@relation MakeMyTrip
@attribute S_User_ID string
@attribute S_Description string
@attribute S_Is_Response {happy,not_happy}
@data

id10326,' the room was kind of clean but had a very strong smell of dogs. generally below average but ok for a overnight stay if youre not too fussy. would consider staying again if the price was right. breakfast was free and just about better than nothing.',not_happy
id10327,' i stayed at the crown plaza april -- - april -- ----. the staff was friendly and attentive. the elevators are tiny (about - by -). the food in the restaurant was delicious but priced a little on the high side. of course this is washington dc. there is no pool and little for children to do. my room on the fifth floor had two comfortable beds and plenty of space for one person. the tv is a little small by todays standards with a limited number of channels. there was a small bit of mold in the bathtub area that could have been removed with a little bleach. it appeared the carpets were not vacummed every day. i reported a light bulb was burned out. it was never replaced. ice machines are on the odd numbered floors but the one on my floor did not work. i encountered some staff in the elevator one evening and i mentioned the ice machine to them. severel hours later a maid appeared at my door with ice and two mints. im not sure how they knew what room i was in. that was a little unnerving! i would stay here again for business but would not come here on vacation.',not_happy
id10328,' i booked this hotel through hotwire at the lowest price i could find. when we got there the front desk manager gave us a smoking room. i argued that i have a little baby and i would not have booked the room had i known it was smoking. the manager would not hear anything further and told me that hotwire books the cheapest rooms that are available. so from the get go i was very unhappy. after a great deal of persuasion and discussion i got a nonsmoking room. thereafter the room had the most minimal amenities. besides the great location (near dupont circle) there was not much to say about this overpriced hotel. the room was small and in ok condition. the bathroom was small with a tub. the bathroom amenities were also minimal. we did not have a fridge or a microwave and had to again rent a fridge from the staff (to keep baby things). the parking costs $-- per day so it is best not to drive here. also the breakfast is not included. the lobby is very small and feels old. the only thing available is coffee in the lobby which is decent. all in all poor service minimal amenities small rooms small bathrooms no view but great location. some distance from the metro (either mcpherson station or dupont station). try to look for better if available.',not_happy
id10329,' stayed here with husband and sons on the way to an alaska cruise. we all loved the hotel great experience. ask for a room on the north tower facing north west for the best views. we had a high floor with a stunning view of the needle the city and even the cruise ships! we ordered room service for dinner so we could enjoy the perfect views. room service dinners were delicious too! you are in a perfect spot to walk everywhere so enjoy the city. almost forgot- heavenly beds were heavenly too!',happy
id10330,' my girlfriends and i stayed here to celebrate our --th birthdays. we had planned this weekend getaway back in february so we were all looking forward to it. there was - of us so we rented - ajoining rooms at the rate of $----night-room. we stayed - nights so with taxes and parking charges we spent in total over $----. all of us expected a certain level of service since we were staying at the ritz however this hotel certainly didnt meet what we would consider ritz standards. the rooms were fine. they were clean with well appointed bathrooms but nothing to get excited about. the service however was awful. the first night we were there i made -- calls to the bell man before someone in hotel communications picked up the phone. then on saturday night before we left for dinner at -:-- we requested to have extra hotels delivered to our room and our trash removed. when we returned at --:-- neither request was fullfilled. i made another call to housekeeping and then finally things were taken care of. in my opinion for the rates we were paying we should have had nightly turn down service. i did speak with a manager when we checked out and he said he would make it worth our while to return however all we received was a letter of apology. needless to say we have no plans to return to this hotel. my husband and i stayed at the four seasons boston in february of ---- and had a wonderful stay. the service there was impeccable as is service at all the four seaons that i have stayed at. if you are willing to pay ritz carlton prices then i would recommend staying at the four seasons instead!',not_happy
id10331,' we had - rooms. one was very nice and clearly had been updated more recently than the other. the other was clean and the bed was comfy but it needed some updating (carpet was old and wrinkled for example). great location for visiting inner harbor getting to fells point orioles games etc. supershuttle from bwi worked great both ways. tv remotes in both rooms were terrible but we didnt watch much tv so not a big deal. wireless was sketchy on --th and --th floors but again didnt need it much - we were on vacation so it didnt really matter. breakfast was good each morning. would stay again if in town.',happy
id10332,' my husband and i have stayed in this hotel a few times. though not the fanciest hotel we love the fact that we can walk the - or so miles to fenway. it is clean and the staff is very accomodating. my only complaint is that the fan in the bathroom was noisy and went on automatically when you turned the light on and we tried to keep the light off as much as possible. weve stayed in pricier hotels which charged for internet and breakfast and these are both included. will stay there again.',not_happy
id10333,' my wife & i stayed in this glorious city a while back. sf is expensive but we found this little hotel in a super location for a very reasonable price. by no means is it a --star hotel but the room was clean nice & well-appointed with quaint charm despite being a bit small. regardless of that the staff was very helpful. i particularly enjoyed the wine-tasting evenings & the helpful polite front desk. overall id recommend this place for singles or couples but for children present you probably need a bit bigger room. for the location & proximity to everything (including a marvelous little mexican restaurant around the corner) you cant beat this place for the price. sf is a magical city with plenty of things to do so id recommend just crashing here & seeing the wonderful surroundings more than hanging out in a room all day. would recommend again for a getaway for - but not for families because of the room size.',happy
id10334,' my boyfriend and i stayed at the fairmont on a recent trip to san francisco. i could not recommend this hotel more. i called the hotel a few weeks before to order a cake to be delivered to our room on our first night to celebrate my boyfriend is birthday. i was immediately connected directly to the pastry chef who helped me to design the most delicious cake i have ever eaten in my entire life! the rooms are large and luxurious with a wonderful old-world feel. most importantly dont miss a dinner at the tonga room! what a fun restaurant. definitely order a scorpion bowl but only if you’re staying in the hotel -- theyre strong!!',happy
id10335,' wonderful staff great location but it was definately the price was high for a standard hotel. the free breakfast was great actually pretty good quailty for a free buffet. this hotel is in the heart of it all walking distance to everything. - things please hyatt...the coffee was bad and the white ginger line of shampoo-conditioner-soap smells horrible!',not_happy
id10336,' steps off times square nice rooms stayed - nights great for a short visit.',happy
id10337,' me the wife and - kids stayed here on valentine is weekend ----. really a nice hotel in a great location. it is connected to the rivercenter mall in downtown san antonio. it is within walking distance of all downtown sa attractions (alamo riverwalk ripley is etc.) great service from the staff from beginning to end. i definitely highly recommend this hotel and would stay here again if ever in san antonio for any reason.',happy
id10338,' we stay at the jolly madison over the xmas period the main feature is it is location. you are never far from most tourist attractions from this hotel. grand central station is a short walk and gets you to other places you cant get to by walking (cheaper than yellow cabs - although you should also give this a go. we booked a cab with the hotel to take us back to the airport upon our departure and we got a limo - what a way to leave new york! this was certainly better than our inward travel. got a transfer just outside the airport and spent -- minutes driving between terminals collecting other fares before arriving back at our original terminal and heading off to our hotel. our room was on a top floor high which was great as it meant less traffic and street noise. we had some problems with the heater in our room but the reception staff eventually resolved this by providing us with a portable heater. we did not eat at the hotel at all because diners and deli is are available in close proximity. the best meals we found were in china town and at planet holywood. if you are planning to go to planet hollywood negotiate a travel within the main section of the restaurant before being shown to your table otherwise you may end up like us on the top floor overlooking the action and not in it. we took part in typical tourist activities such as ripleys and the csi experience. disappointed with both unfortunately. had hoped to see a broadway play but we left it to late and the only available tickts were $--- each. if you ant to get to the to of the empire state bilding would suggest going early as the queue by mid-day will take at least an hour. the boat trips around new york are great and the best way to see the statue of liberty the brooklyn bridge etc. make sure you book the ---- memorial at reception. although very emotional it gives you a true understanding of the events which took place and an appreciation for life and the spirit of new yorkers. the store window displays xmas trees and ice skating rings are just amazing over xmas. ice skating on xmas eve on xmas day was definetely a highlight and the hot chocolate with marshmallows and whipped cream is wonderful. do be careful if paying for a padlock for the lockers. i forgot where ours was and soehow managed to gain access to someone elses ;-( stumbling across times square one evening whilst taking a stroll was enlightening literally. all of a sudden he colour of the sky was bright. there are so many illuminated signs and this area has a real buzz at night time. didnt care too much for the hoards of people here during the day though. we did use the hotel bar on our last evening. the bar man was nice and friendly. the bar room was a little odd and resembled a chapel or such like. we were surprised at just how many people there were and how many shops remained open on xmas day. this really is the town that does not sleep. our only regret was not having longer than - days but there is always next time.',not_happy
id10339,' i highly recommend the hawthorne terrace as an affordable comfortable spot in chicago. the staff were pleasant the room clean and spacious and i really liked the neighborhood location. tons of bars restaurants an improv spot and wrigley field are all within walking distance. while the hotel provides a continental breakfast id recommend going across the street (at least once) to anne sather is. the hotel also offers free wireless internet access in the rooms. i would definitely stay here again!',happy
id10340,' i found the hotel clean and nicely located. good free shuttle to the airport leaves twice per hour. the rooms arent as nicely appointed as other springhill suited i have stayed at. the walls were thin i could hear a lot from adjacent rooms.',happy
id10341,' stayed at the elan from --th to --th october and as we liked it so much returned there after our - day trip to vegas for another - nights. unassuming in appearance the hotel scores heavily for its great location spotlessly clean classically designed and very comfortable bedrooms and the friendliness of management and staff. jorge and his colleagues on the front desk were a revelation with their untiring and enthusiastic help in recommending great restaurants places to visit etc. and management were particularly helpful in letting us have a complimentary room post-check out to freshen up for our evening flight home after a long day enjoying the southern cal sunshine.',happy
id10342,' priceline sent us to this hotel after accepting the bid at --- usd a night tax included. we checked in the night before thanksgiving with a family of four including my --year and --year old boys. upon inquiry the hotel staff gave us a room at the lowest level the --th floor facing time square. while this is a standard room at this hotel we had a pleasant surprise the very next morning to watch the entire macy is thanksgiving day parade from the comfort of our room. the location of this hotel is just impeccable. i highly recommend those who wish to celebrate special events near time square to stay there. maybe we will do it again for the new year count down.',not_happy
id10343,' old and cheap furnituresour chair was simply destroyedold painting on the wallyou feel like you are back in the -- is not ----...kids running non stop early morning next to our door starting -am...the entire room shake...and for $---.....i dont think so!',not_happy
id10344,' we stayed here for - nights and were really with it. it is located about --mins walk from the walk of fame and graumanns chinese theatre and is on most of the tour companie is pick up routes. our room was nice and big and was very clean. breakfast was included and it was really nice the usual toast cereal pastries and cooked things. you also get free use of their internet in the business centre as well as the gym and pool. the reception staff were really helpful in givin us directions etc. there is a minimart subway and starbucks just across the road which is convenient. also just off the walk of fame is a shopping mall with shops like gap superdry etc. there are also a few restaurants there as well. for anyone who likes pizzas i would recommend visiting the california pizza kitchen at the mall - pizzas are lush there and are rasonably priced. we got a shared bus to the hotel through super shuttle. it cost approx $-- return and pick ups occur every ----- mins from airport. be warned of the way they drive tho it was a slightly frightening experience after -- hours on a plane! we didnt have a car there so did all organised tours one through vip tours and one through starline tours. the vip tour was a tour of la including hollywood venice beach downtown la and beverly hills. this lasted approx --- day and was really worth the money. we then did an escorted trip to universal with starline which was well organised and universal is worth visiting!! we also went to madame tussauds on the walk of fame which had some good and bad statues!! overall though the holiday inn walk of fame is worth staying at its clean convenient and has some nice free extras thrown in!!',happy
id10345,' the service was fine but the hotel itself fell way below my expectations from such a respectable establishment as hilton. they were nickel-and-diming me all the way. -. the carpet in the corridor is not very clean and it smelled weird there. the pool area was no better - actually much worse. i wouldnt recommend going barefoot anywhere in that area. it is just dirty. -. the coffee maker in the room was broken - it made --- cup of coffee and then turned off. so if you want a full cup you have to ask it - times. of course by then the cup is almost all cold. good luck making tea with it if you dont like ice tea. -. once we have used the provided tea packs room service didnt bother to replace them. probably saved them a cent or so. -. there is no free internet access in the business center and no free printing. i am staying in various hotels a lot and wasnt used before to being charged dollar-a-minute for printing a simple page of driving directions. i was used to getting it for free as it was in most hotels of this class i visited. hilton however decided to save yet another ---- of a cent. -. most hotels provide some sort of paper for the guests to write on. hilton has post-it notes. literally - tiny squares of paper and that is it. if you want to write down something that is not - words - good luck hilton is not going to help go find an office depot and buy it yourself. here another cent saved for hilton. -. parking pricing is outrageous - ive parked cheaper in san-francisco downtown no discounts or anything for hotel guests - but dont expect that to mean easy and convenient parking. parking lot is crammed and spending -- minutes looking for a random place somebody didnt notice or trying to fit your car into the space that nobody dared to use because it is too small - is routine. all while a bunch of spaces stay empty - but general public is not allowed there probably so that they can charge you ---% for valet parking in the same spot in addition to the outrageous price paid for the parking - which a lot of hotels of this class provide for free. in hilton i not only got charged for it - i got charged twice in one of the days. they cant even make their system work properly. summarily the personnel of the hotel was very nice welcoming and pleasant. they did what they could. however the hotel itself fell below the expectations - i paid more than i expected to pay for less than i expected to get from hilton. i understand the economy is tough and everybody has to save but saving on a couple of sheets of paper and a couple of tea bags is too much for me. when i go to a brand-name hotel like hilton i dont expect that. after this stay i would think twice - no a dozen times - before ever staying at a hilton establishment again. hope the savings were worth it.',not_happy
id10346,' having stayed at many hilton properties i expect a friendly efficient service from what is considered a good brand. this property was a let down. initially things went smoothly. check-in was fine as a hhonors gold member i was informed with an apology that they did not have an executive floor to upgrade me to but put me in a - bedroom suite and offered me a complimentary buffet breakfast and the usual wifi vouchers. this is where the good things ended. the room had issues. initially the phone in the living room did not work. they sent someone up to fix the phone and then some --- hours later it just started randomly producing high pitched beeps (which in turn woke me up). in addition the guest compendium was empty (as in someone had removed the pages). it took - phone calls and - people to come up to my room to actually understand what i was requesting and deliver a full compendium. i also had cause to contact and visit the front desk at various stages later in the evening during my stay. to say the night staff were next to useless would be an over-statement. the night manager basically said nothing to my requests or as little as possible. they treated me like i was putting them out of their way and disrupting them being lazy. one particular staff member was so bad i wrote a separate complaint to hilton about them. i also witnessed a lady in obvious distress attempting to get a room late one evening. when they informed her she was not able to get a room without photo id she became upset and aggravated. she ranted a little bit about if i get murdered tonight itll be on your conscious to which the night manager replied that is ok maam i have no conscious . ive never seen such rude staff. would i stay there again? definitely not by choice.',not_happy
id10347,' this is everything you could want from a hotel - convenient location a short walk from everything in uptown charlotte well-equipped room (fridge and microwave as well as the usual coffee maker) and efficient staff. when we first checked in and went to our room our room card would not work. in less than -- minutes a repairman arrived at our room to let us in and dismantle and reprogram the door lock. there is also free wi-fi in the room - an all too rare feature in hotels. my only issue was trying to do online check-in for our flight from our room and not being able to follow the instructions for printing our boarding passes. the printer is in the business centre and while the instructions say that you can send you document there to be printed from your room it would have been easier to just go to the business centre and use the computer there to check-in and print.',happy
id10348,' i very much wanted to stay at a boutique hotel near times square in lieu of a hilton or marriott type. after some research hubby and i compromised on the paramount after seeing the price of their modern chic rooms on the website. when we checked in we were both excited about the impressive lobby. very us. but we were royally disappointed when we entered our king deluxe room. womp womp womp... im normally a very flexible-laid back go with the flow gal but this just wasnt what i was expecting at all. the pictures seemed to be photo shopped bright and welcoming on the website. in reality the room was entirely too small and the bathroom lacked a lot of luster. the room just seemed so dark and small. just not what we had in mind for our - night nyc experience. the money spent renovating this hotel was obviously poured into the more public areas of the hotel. the closet would better be described as a compartment to store ~- jackets so our suitcases took up the little floor space we had. we headed downstairs and explained our concerns and requested upgrade options. i inquired about their entertainment and couture suites displayed on their website as they are the only ones displayed. do you know what they told me?! the available suites displayed on their website are only used for corporate events and fashion shoots. i was dumbfounded. i encouraged them to provide keys to the suite that they do have available for purchase so that i can see it before we accept the upgrade for an additional $--- for our - nights in nyc. we saw it and it was another womp womp womp. they had simply take a wall and corned off - rooms at the end of the hallway. even the rooms still had the heavy secure hotel door separating the bedroom from the living room and the exit sign still existed in the cornered off wasted space in the entrance of the suite. the bedroom in the suite had a double bed. my husband and i are very tall and we by no means intend to share a double bed while paying for a suite. desperately trying to see the positive i looked out the window to see if our view had been upgraded. view from times square? it had been a bit but a partial view of lights from times square and the back of a billboard just wasnt worth it to me. womp womp womp. we headed back downstairs handed them the suite key and stated that we will only be spending - night at the paramount and would be checking out the following day. (obviously it was too late to cancel our room that night and not pay a fee etc.) the customer service was very kind so i hadn’t the heart to share my disappointment. im sure it was obvious by our actions at that point. ive attached a picture of my hubby stretching out his hands so that you get an idea of just how small the king deluxe room is. note our luggage covering the entire opposite side of the bed. no point in showing you the view out the window it was the back of a building. if you care to know: nyc was insanely booked everywhere last week. we did manage to secure - nights at the bowery (loved it ---% guarantee that we will return) and the - other nights of our trip were spent at the marriott on times square with an incredible view of times square.',not_happy
id10349,' i really liked this hotel. the staff were wonderful and quite helpful in providing advice about visiting old town and things to do in san diego. in the lobby-reception area there was a table set up with ice water coffee etc. which was very convenient and appreciated. there is a little sitting area off of the check-in area with brochures galore so you can sit & relax drink coffee & look at brochures. adjacent to this is the place where they serve breakfast. they really do serve a nice breakfast waffles etc. the hotel rooms are nice. nothing fancy but pretty spacious clean and comfortable. overall for the money i thought i did pretty well in booking this hotel. good value for the money.',happy
id10350,' my wife and spent - days there this month as a new york getaway vacation christmas present to each other. our stay overall was terrific. the quality size quietness and location of the room was supurb. every staff member was friendly and willing to help. complimentary wine reception every evening was a definite plus. we felt comfortable from the moment we arrived and were reluctant to leave. the muse is a calm oasis in the bustle of new york city. as a kimpton intouch member we were upgraded automatically to a superior king room. it was large well appointed and quiet with a view down --th street. the bed was extremely comfortable. they just began a complete renovation of the lobby so there may be some inconvenience until it is completed. our only bad experience was the district restaurant. we ate there sunday for breakfast. service was mediocre the bacon and eggs were both overcooked and it was tremendously over priced. such a fine hotel should not have such a bad restaurant. other than that i would recommend this hotel very highly.',happy
id10351,' we stayed at this hotel for two nights over the busy labor day weekend. we arrived at about -:--am after flying in on a red eye. our room wasnt ready but we were told that since the housekeeping staff began at -:--am and that the guests previously in our room had already checked out that our room would be ready for us by --:--am. we went to breakfast and returned at --:-- and were told that our room was still not ready. we waited another ninety minutes and checked back with the front desk and were told that they would put a rush on our room with housekeeping that they were in the process of cleaning it and to come back in a half an hour. we did and the room still wasnt ready. by that time we were both exhausted and perhaps the front desk person took pity on us and upgraded us to a junior suite. the room was quite large especially for new york hotel rooms. we had views of the street from two sides which we enjoyed but it was noisy. it didnt bother us but i think it would wake up a light sleeper. the bed was comfortable and the reading lights had dimmers. the desk was large and had a power strip. we chose this hotel over the other intercontinental in new york city because of the price location and previous reviewer is glowing comments. there were a few little details that just didnt compare with previous experience weve had with this hotel brand. the furniture looked a bit shabby with scuff marks on the table and tired looking furniture chipped paint. the bathroom had a light fixture hanging loosely from the ceiling. there was some mold on the ceiling in the shower area. there were a couple of times that i had to wait over five minutes for hot water in the bathroom and the bathroom sink had a constant drip. one of our towels had a large hole in it. i know it sounds like nit-picking but ive become accustomed to a certain level of expectations when staying at an intercontinental hotel and for the reasons above the barclay didnt meet those expectations in my opinion.',not_happy
id10352,' took a girls trip to la and had no idea where to stay. after research we settled on elan. im so glad we did. very nice clean handy hotel. there is no restaurant but that was fine by us. they had a continental breakfast in the am and wine and cheese in the evenings. we went out to dinner anyway. that is kinda the point of visiting la---eat! the hotel staff was wonderful particularly michael o and michael k. both were soooo helpful from making the reservation to suggestions on where to go shop eat....they always made sure we had a cab when we needed it and made excellent suggestions. i would absolutely stay there again.',happy
id10353,' stayed with my girlfriend for a long weekend. they gave us a nice comp upgrade at check-in...thanks! hotel is beautiful service is good. for a five-star it fell short in a couple of areas... there was a large very gross looking yellow stain on the comforter. we had to ask that they bring a new one. not a pleasant sight. also a couple of guys on the bell staff were blatantly ogling my girlfriend as we were walking to the elevator...very tacky. granted she is very attractive but you would think the staff would have a little more class than that. all in all great place and we would highly recommend.',happy
id10354,' i have stayed here numerous times and never been disappointed. the staff is helpful but not overbearing. the location is fantastic. the price is right. it is clean and the business center is in a living room!',happy
id10355,' the public areas are nice to look at. the staff at reception were helpful and check-in was met with a warm greeting. the staff in other areas were mostly courteous and professional but the bar staff was wooden and unhelpful. the room itself was a decent size but not big. furnishing were comfortable enough. the internet was unbelievably slow and had to call the hotel is it department - times to troubleshoot problems. not acceptable as they charge $-- a day for internet service. if you use the valet service expect to wait upwards of -- minutes whenever you want your car. returning in the evening after dinner waited about -- minutes to be acknowledged by a member of the valet team. the staff seemed to smile alot but lacked any substantive abilities when dealing with any issues. had a minor problem with my booking that took far longer than necessary to resolve as the staff were dense and difficult to talk to as though it were their first day on the job. this hotel seems a magnet for conferences but i couldnt recommend this place for business or leisure purposes. there are much better choices for the money they charge.',not_happy
id10356,' denver is an excellent city to visit and this hotel makes that visit all the better. although hampton inn is on the lower end of the hilton family this particular hotel out does many higher ranked chains by providing a well managed facility with great touches like free wireless free hot and cold breakfast and a young but highly trained staff. the only con about the hotel is the parking. it is costly to park any where in downtown denver but this is true for any metropolitan area. the proximity of this hotel to interesting locations nearby for fun and dining makes it worth the extra cash to have a place to park. highly recommended.',not_happy
id10357,' i really liked this hotel alot. staff was extemely friendly and helpful. rooms and common areas were very modern and looked very well maintained. if you chose to eat in there was a nice little kitchenette. great internet service. short walk to the riverwalk. if i had one thing to complain about the breakfast selection was a little light well at least for my taste. given that i would definitely consider home - suites if i were to visit this area again. (and i hope too)',happy
id10358,' we could easily have stayed here for longer on our trip through california. it is a delightful inn that is totally unique in its surroundings. it stands out on the block as no ther buildings look the same as this one. all of the rooms are traditionally decorated elegant and rich . we had the garden room with large comfortable bed dressed with antique bedding. this room has a victorian tiled ensuite shower room which looked lovely and functioned perfectly we enjoyed the breakfast of homebaked scone and a choice of cooked bacon and eggs. youll love this place if you appreciate period details and individual flavour. if you want all mod cons like a coke machine coffee makers and trad american breakfasts then it isnt for you. we walked to bilboa park and the zoo but didnt explore enough in the evening to find a restaurant to recommend - it seems a quiet neighbourhood. we made it to wine tasting though and enjoyed chatting to the hostess and other travellers',happy
id10359,' i booked three nights at the inn at el gaucho based on the reviews from tripadvisor.com. when my boyfriend and i arrived after a - hour flight from ny we were that the inn is located only -- minutes from the airport by taxi. the hotel is located on the second floor of a steakhouse with no elevator and no bellhop so we had to carry our bags up a flight and a half of stairs. (i knew about this from the reviews but after a long flight i had forgotten!) the woman at the front desk was very helpful even leaving to personally check if the room was ready because we had arrived early for check-in. it was and she gave us a large cold bottle of evian a goodie bag with large cookies and a cd and a short tour of our room and its amenities. we were also given - room keys which is helpful. the room was a suite (they are all suites) facing -st avenue. the bed looked like one large pillow and it was amazingly soft and comfortable. we had to force ourselves after testing it to get up and do some exploring around town. the room had a -- tv which came in handy because we were there to see the seahawks vs. giants that sunday at quest field stadium so we were able to keep track of the teams and highlights on a picture-perfect tv. the bathroom had a stall shower and was pretty basic - hairdryer lots of towels and complimentary toileties. the room closet had a dresser iron and board and - ultra-soft bathrobes. there was also a seperate coffee-office closet which was pretty convenient yet out of the way. and the leather sofa and chair were nice as well. the most useful thing in the room was the pile of seattle guides on the sofa table. we used that to find all the restaurants for our entire stay. the inn is located only a half mile from seattle center (with space needle) and less than a mile striaight down -st to pike market. it is only a little further to pioneer square and quest field stadium. and it is only - blocks away from the seattle port. first avenue has an abundance of restaurants and shops so you wont have to worry about taking a taxi to dinner. (there is even a big umbrella for you in the room closet just in case you have to take a short walk in the rain!) overall we were so with our choice that when we go back to seattle for whatever reason we will be staying there. the location the comfort the moderate price ($--- a night in seattle is hard to beat) and the friendliness of the female employees made it a perfect stay!',happy
id10360,' looking for a tranquil retreat in denver that is close to great restaurants shopping the botanic gardens the art museum in thecherry creek neighborhood? this is the place! we had read about slow parking valet times but our waits for the retrieval of our car averaged two minutes! i suppose if you wanted your car during intervals of high turnover (check-in and check-out) it might takelonger. i suggest you ask the valet staff if you are concerned. back to the hotel roomwe specified a room with mountain views and got a nice one. large large bathroom with separate tub and bath appointed with marble floors and granite countertops. rooms facing west in the summer you might want to leave your ac a little lower before you leave for dinner. linens comfortable and pretty. the wallpaper was bold and dramatics...nice touch! hope to return soon for another relaxing stay...eat and drink at north restaurant...-- steps from the front door of jw marriott. you will not be disappointed!',happy
id10361,' booked - rooms at check-in they upgraded all of us--- rooms to suites. the front desk staff aj was wonderful made us feel great. didnt use the pool so i cant write about it. right across the road from texas roadhouse. the breakfast had scrambled eggs biscuits & gravy waffles. will stay there again.',happy
id10362,' i stayed here last thursday - sunday. i attended a business workshop on friday and my hubby and i stayed through the weekend for leisure. check-in was smooth and fast and the staff were courteous and knowledgeable. the lobby is nicely decorated in a contemporary style but the building sure shows its age once one heads up to the guestroom floors. the woodwork outside our room was so battered looked as if someone had been hacking at it with an ax. on the positive side i liked the overal design of the room and the bedding was of nice quality. but there were some serious flaws. the bathroom cabinet was cracked so severely that some of the wood veneer had copletely fallen off. and although i asked for a nonsmoking room the place smelled strongly of smoke. we are not smokers and didnt spend any time with smokers during our trip but our clothes absorbed the smell from the room. when we got home and unzipped our suitcases the smell of smoke was extremely strong. i had to dryclean the brand new overcoat that i had just purchased that very weekend at saks. other positives about this hotel are the location. it was very convienient to magnificent mile shopping and attractions. the cafe attached served great coffee and i never waited more than a couple of minutes for my order. and again the staff were helpful and pleasant. overall the room was a good value but the the stay would have been much more pleasant if this hotel made some basic maintenance efforts.',not_happy
id10363,' im not a fan of hotels so hate business travel but this hotel was a real pleasure. fantastic pop-art style enthusiastic staff modest rooms with elegant pop furnishings (i hate overstuffed rooms). great location though a little bit of a walk to nearest metro station.',happy
id10364,' my first stay at a kimpton property was on a friday for a business trip in dc. i booked a room at donovan house with - criteria in mind: location and value. the location of the hotel was convenient as it was near the national mall and government offices but also within - mile of several other points of interest. i based value on the overall perks-to-cost ratio. it is not scientific but based on the feeling of did i get a good deal? the first impressiom of the services was upon entering the parking garage. valet parking is available on-location but for the steep price of $---day. they may have mentioned that detail on the website but i still think the kimpton management could negotiate a better contract or reduce the overhead fee. parking for one night added an extra --% to my overall cost. the lobby is crisp and decorated in modern style-color scheme with unique lucite bubble chairs. the decor didnt have much of an effect on my mood since the mod furniture and walls were predominately upholstered in aubergine and burgundy shades of vinyl. i guess it just wasnt my taste though the eye catching details could be perceived as young and fresh. upon check-in at -:-- pm the friendly receptionist informed me that my room was not ready due to cleaning (?!) but that i could be upgraded to a suite. softening the blow was the fact that i had arrived just before wine hour which according to my research is a standard kimpton perk. sweet. after pushing my way past a bellhop carriage stacked with supply boxes i waited for the elevator in the narrow corridor. on the --th floor my spacious suite greeted me with the stale smell of cigarette smoke-as though it had formerly been a smoking room (though kimpton properties are smoke-free as the room placard informed me this hotel recently changed management). the area rug that overlayed the carpeting was askew. this wasnt necessarily a sign of uncleanliness but probably that nobody checked the room before my arrival. the rest of the room was exceptional: crisp sferra linens on the bed and duvet a clean bathroom with a large soaking tub and designer shower that were consistent with the other elements. after a quiet and comfortable night is rest i took advantage of the complimentary coffee bar in the lobby. the brew was exceptional-was encouraged to take a second cup to-go as well as a bottle of water. detail-oriented hospitality was top-notch and i have no doubt that the staff would go out of their way to assist any guest. due to time constraints i wasnt able to enjoy the rooftop pool and bar that are features of the property. overall rating: ----. be sure to check aaa and government rates if you qualify.',not_happy
id10365,' i had a runaway this weekend to the ritz and was disappointed. the room was amazingly noisy. the air conditioning didnt work--even after engineering said it was fixed the temperature kept goin up. the roll on my burger was stale and hard.... i expected so much more.',not_happy
id10366,' okay the hotel-motel may not be a - star appearance and the rooms are well they are rooms.. but for the money - i have a fridge hot breakfast free internet nice pool and pool hang out area quiet neighborhood day and night yet only blocks from stores waterfront and restaurants and a nice sized balcony and free milk and cookies at -pm. not bad at all... but it gets better - i am a priority club member (but anyone can be.. just sign up for free) and i must say its been a long time since i was greeted so kindly on check in (for being a valued priority club member) and given a check in present (lotion and razor in a beautiful carrying bag) and upgraded to a room looking towards the bay and allowed early check in (-- am) and a managers greeting from ----- every weekday with free alcohol and nibbles. okay.. i admit... i felt more special staying here than staying at the hilton last week... and holiday inn costs almost half as much...',happy
id10367,' we are starwood preffered guest members and got a rate of --- for a saturday night so we jumped on it for a quick getaway. we arrived to a -th floor lakefront view and a great little room. the hotel looked really nice. the lobby was really cute as most w is are and the gym looked amazing. pool didnt look too bad either but we didnt use it. we had drinks at the bar and the bartenders were great. we went to see a show so we took a cab. when we got back later that night they had a dj in the lobby so we had a few martinis. we went back up the room and ordered room service which was just find until there was a long blonde hair actually inside my burger which ruined the meal. the next day we had breakfast in the lobby restaurant which was excellent and then we went to the spa and each had an -- minute treatment that was excellent. the spa was very nice and i took advantage of all the locker room amenities. overall it was very nice minus the roomservice mishap. the rooms are very modern but clean. the only major flaw was that the room is small to begin with and the put slat wood sliding doors and a window on the bathroom so there isnt much privacy. i laughed that the mini bar had emergency contraception supplies next to a w teddy bear as well as room service breakfast that was fruit whipped cream chocolate syrup champagne and hold your calls for an hour for $---.',happy
id10368,' i was in town for a conference at mccormick place and stayed at the wyndham blake for two nights. yes the location is slightly away from the main flow of traffic but that is what made it great for me. quiet area. short taxi ride to mp was fine with me as well. took orange line from midway got off at the library stop and short walk to hotel. right across the street is a ginos so if you need your fill of chicago deep dish ginos is there to assist. the hotel is quaint. older buildings which have been merged to house the rooms. very good service from check in to check out. at night a bar is beside the lobby area with comfortable seating. very relaxing space. as for the room i was a large room with a king bed. clean. the bed was very comfortable with crisp linens. decor was fresh. view out of the window was the brick wall of the building next door. did not bother me as i was only in the room to sleep and do some end of the day work. the bath was also very good size with a walk in shower....very nice. another reviewer noted the rain head for the shower and low pressure. i will take the other side of the commentary. the pressure in the shower was very good and i loved the oversized rain head. if you did not like the downward stream you could direct it slightly to get more of a traditional shower experience. i liked it so much i am adding one to my soon the be remodeled bath. the only negative about the shower was the caulking had some mold. maintenance needs to scrap out the old and replace with a tan colored caulk. overall i am very pleased with the property and would stay there again without hesitation.',happy
id10369,' we stayed at the hotel just two weeks ago and im still so impressed. from the moment we walked into the clean and accommodating lobby to the check in process room (more on that in a moment!) and most importantly - a most professional helpful and awesome staff. we were blown away. ive stayed in manhattan more times than i can count - this is by far the best hotel experience ive had (sorry ritz.) we were upgraded to the penthouse level (yay hyatt rewards program!). oh-em-gee .... a roof patio! the room was gigantic - especially by ny standards. the lounge is awesome and im in love with their espresso machine. the concierge was very helpful and we had a few ideas where we wanted to dine the last night and eataly was great experience. she suggested it for a unique experience over the hotel restaurant. most of all - the staff went above and beyond. jordan was so awesome - he handled our check in (room wasnt quite ready so he had us relax in the lounge while he handled check in) and he risked life and limb during an epic thunderstorm on our -nd day to score us a taxi to get to an appointment on time. i will not think twice when booking my next hotel in nyc - hyatt -- lex is terrific hotel and excellent value. yes you can find cheaper hotels. but i found it to be terrific value for nyc and we enjoyed the amenities. wow. such an outstanding experience and i cant wait to return.',happy
id10370,' comfortable roomsa little glitzy for my taste which tend to be reasonably priced. thats because the factilites are a little limited. there is a quiet bar area and there is a restaurant attached where breaksfast is served - but that is it. rudimentary gym room service is ok save that they ask $-- for a pot of tea! make sure you ask for a room overlooking the street. the hotel is rectangular with a central void space which half the rooms look out on. so you tend to have to leave the curtains drawn all day.',happy
id10371,' got a awesome rate here - $-- a night for a radisson in nyc. good location - about - blocks from grand central station about - blocks from rockefeller center. away from the chaos and noise of times square but close enough to walk to sites and subway stops. room was a good size especially for nyc desk flat screen - drawer dresser closet with safe and our room had - twin beds. both room and bathroom were clean. negative is the windows are definitely not soundproof had asked for a high floor and unfortunately didnt get one - was told it wasnt available but could ask again the next night. we heard all the noise -trash trucks sounds outside etc..honking sirens. other then not having soundproof windows i would recommend staying here - nice place and nice location',happy
id10372,' we booked this hotel based on the fairly good reviews but our experience combined with the price of the room make it a disappointment. hotel is well located with a couple of good places to eat and a starbuck within walking distance. the walk to the grand central station is of about -- minutes. staff was friendly but when we ask for help to print one page with the reservation for the ---- memorial they referred us to a computer and printer they have in the lobby which costs a minimum of - usd. moreover when we ask for help for transportation to jfk they recommended a town car for -- usd and when we asked about the airport shuttle they did not recommend it and gave us another price than the real one which we found weird. we ended taking the bus for -- usd each and it worked just fine. the room was large bur very worn and not very clean. there was a kitchen but no pots. i will only recommend this hotel if you get it for a very reasonable price. in a future nyc trip i will for sure stay somewhere else.',not_happy
id10373,' we spent - nights at the sofitel washington from friday -------- to tuesday --------. the check in process was speedy a most friendly. we made a special request at was accommodated without fuss or any attempt to collect extra fees. the staff is polite friendly and service was seamless. our room booked through expedia was clean and spacious with very nice amenities. the staff will always greet you with a friendly bonjour or bonsoir every time they see you... the sofitel is a bit of paris in dc! very charming.',happy
id10374,' the lobby and rooms are clean chic and lovely and we found an attentive staff who promptly delivered extra pillows ironing board and iron and gave us a free box of cashews when the ones we opened from the honor bar proved stale. our only real objection was a very small room with no room for an ironing board to begin with queen not king size bed tiny closet and no place to put your luggage so it has to be opened on the floor. sound transference between rooms was also a problem along with door slamming in halls. on balance this was a good value b-c we paid under $--- on hotwire but i would have been bummed if id paid full freight.',happy
id10375,' this trip to new york was organized by my fiance for my birthday and this place was incredible. the hotel room was unforgettable because located on the -- th floor. the walls facing the bed are the windows so you have the impression to be in the clouds. great view (room ----)!!! room very quiet and the bedding is good quality! however one negative point: i stayed for - nights and the first morning we left at -am and when we returned at -pm the room still wasnt done! the maid arrived at -pm to clean the room! i didnt ask for anything because i did the bed by myself at -pm ! for the remaining services the hotel is new so the staff is not perfect but they try! nice snack in the morning with coffee and a choice of - different muffins ! i recommend it for the room with this amazing view!',happy
id10376,' i agree not fancy. but everything we needed. breakfast pool & hot tub were nice shuttle to airport later check-out time. we did have a noise issue which was tough to sleep through. it is been awhile so i forget if it was a noisy door nearby or noisy guests. i complained to management through a later email and to their credit they compd us more than the amount we had requested! we would return.',happy
id10377,' this is a nice hotel. i dont always like airport hotels but this one was pretty good. the person checking us in wasnt excited to see us but the folks at the coffee shop downstairs were really nice as was the concierge. the room was nice - recently re-done. very comfortable. oddly about - floors worth of the soda machines didnt work. we reported it to the front desk. the parking situation was weird since it doesnt belong to the hotel i think. hotel guests park on floors four through seven of the garage off to the side but it seems to be event parking as well. we had to stalk parking spots since it was really crowded and some jerks in giant cars took up more than one parking spot. we could have done the valet parking but the self-park was a great deal ($-- i think). the workout center was in need of more ventilation (older building - window a-c units) and it is a little small but they have what you need: cardio machines free weights and a bench and a multi-station weight machine. you can also purchase access to a nearby club. the sign in the workout center does suggest that before exercising you speak with your physician and follow *his* advice. they need to update their signage clearly. otherwise really nice. i will likely stay here again.',not_happy
id10378,' just spent one night at this property. very nice. beautiful hotel (ive stayed here before and it is been through some sort of remodel). rooms were incredibly spacious especially for a city hotel. the gym was great - well equipped and with cold towels to boot. staff was incredibly friendly and went out of their way to make every guest is visit special. just blocks from georgetown and also from lots of sightseeing.',happy
id10379,' the service was excellent in all areas the food at the nigel is restaurant is really good although the menu is limited. the rooms are very nicely decorated. excellent hotel',happy
id10380,' stayed here for - nights in late march. our flight arrived in the morning we got to the hotel at around --am. we had a pl reservation tried to check in at --am for a king size was told by the friendly lady in the front desk none available right now will reserve one for me for -pm and asked for my cell phone in case one is available before that shell call me. we drop our luggage off and went to eat lunch at darren is cafe then walked around the wharf. at around -pm she called me and said our room is available which surprised me b-c i didnt expect shell really call me back and ill have to go back at -pm to check-in. room was --- on the other end from the elevators overlooking columbus street. it is a quick - min walk from the elevator to the room we didnt mind the walk since were young but older folks might not like this walk from-to the elevator. room was decent size looks like recently renovated thin walls small bathroom. since columbus is a busy street youll hear buses and garbage trucks in the early morning. it didnt bother me that much i grew up in brooklyn where our house was next to a major highway. a couple of buses and a garbage truck is nothing compare to back home. we didnt come to sf for the hotel our favorite part of the marriott is it is location. within walking distance youre in the wharf where youll find hollywood cafe (excellent breakfast place) walgreens ihop barnes and noble hooter is dennys gary danko (make reservations early) bike rental shops in-n-out burgers the cannery bouldin bakery etc... skip the rental car i know they want $---night for parking here the hotel is next to several bus stops (hence the noise) and - blocks from the f-line tram (in front of the walgreens). overall we enjoyed our stay here thanks to the friendly staff we wouldnt mind staying here again.',happy
id10381,' the good - the room was really just my taste. it was perfect. i dont know what else to say but that. the bed was very comfortable. what i loved the most was smelling the fresh sheets. i felt like i was in a laundry commercial. i could not stop smelling the fresh linens. the city view was perfect although i must say philly skyline looks better in the day than night. their free breakfast was really like a mini-buffet notice i did not say continental. it was really huge or at least larger than other hotel chain is continental breakfast. i dont eat pork and i was able to get cheese eggs. the free internet was crazy fast. checking in and out was a breeze. the entire staff was very helpful and i would stay again. the bad - i arrived -:-- (-- mins early) although check-in is -pm. i didnt mind the room was not ready then but was bothered that it was not ready until -:-- (-- mins late). the heater is not central based meaning you have to control it yourself and the vent was extremely loud. i opted many times to just not run it because it was just too loud to sit through. the ugly - after coming in one night there were people hanging out next to the elevator and wall with no shoes on. i assume they were maybe taking a break from their room however the hotel does have a lobby for that. it was not a good site to see shoe-less guests hanging out on the wall and at the elevator. on my last night i was awaken at -am by rude guest who had been [--] the entire trip. after going back to sleep i was then awaken by hammering. the hotel is renovating a little. i was also charged for local calls after being told they were free. during check-out i told the front desk and was given not only a free room for the hammering but no charge for the local calls.',happy
id10382,' the staff was so great! i travel a lot and have never had a staff be so friendly and helpful. i actually changed my room - times and they were great about it. my first room was on the -- floor (too high for me) then i went to the --th floor (the electrical outlets didnt work in the bathroom and then i was in ---- great room!!!! fabulous location!!!',happy
id10383,' horrible hotel staff. treated me with a disgusting & demeaning attitude. they will not only be reported to choice (and im elite diamond) but i will never ever go near this hotel again. i left saying my stay was just ok. i would rather report them to their franchise than deal with them as they clearly dont care about their guests. ironically their horrible way of manging this hotel and dealing with guests surely has got to hurt their business. treating your guests with respect makes them want to return and spend more $$$$$$$$ duh!!! i cannot recommend this hotel based on my experience here. their rooms are disgusting and have bed bugs.',not_happy
id10384,' we stayed there mid-august for - nights. just for a couple the room is very big with a good king bed. we can make shopping and eat in a walking distance.',happy
id10385,' stayed on the top floor room ---- with a gorgeous view of the bay from the balcony. the bed was wonderfully comfortable the room was nice and clean and the service was very courteous. ordered breakfast in the room one morning and the food was quite good. the location is fantastic too. you are within walking distance of pretty much anywhere. union square might be a bit of a hike but if you bring good shoes it is no big deal. i cant wait to stay here again.',happy
id10386,' i am told that john dillinger once robbed this place when it was a bank. it is certainly historical and projects an image out of the ----s. the hotel is clean and comfortable with good service and an excellent breakfast. the hosts will make you feel at home in a better than average hilton garden inn. there are two issues: there are only four ---minute unloading parking places in front and you have to fight the cabbies and then the valet parkers to get one even for a moment. the valet people shamelessly hustle tips and will demand that you move if they are not paid off. self parking (recommended) is in a garage just --- feet south on the west side of pennsylvania ave. you can pull a ticket there and then have it validated at the hotel. the second issue is that the blackout curtains are an inch too short now that new windows are installed. this means east-facing rooms learn about sunrise about -- seconds after it happens.',happy
id10387,' housekeeping was just mediocre. we asked for an additional bath towel and hung it up for reuse. it was taken away the next day and not replaced. in the middle of the day when i was napping the housekeeping staff knocked on the door opened it and walked in before i could answer to see if the cleaning was ok. we were placed in a handicapped room (the only room available). after midnight of the first night a strobel light and loud beeper for the phone kept sounding though we had no phone call. the desk couldnt explain it and said theyd have to call engineering and it would take a while. we had to disconnect the wire so we could get some sleep. internet charge was ridiculous but you could get an hour free in the lobby.',not_happy
id10388,' i have been here over a month the service is fantastic rooms are very clean staff friendly -:-- kick back is wonderful great shuttle service anywere you need to go love this place',happy
id10389,' staying in la on a budget is never easy especially if you have a specific area where you need to be. this hotel is right in the silverlake-echo park area and is in a great central location to hollywood and the ---. we ran into no traffic and while my husband was working i was able to enjoy the neighborhood. the hotel was clean the staff was friendly and accommodating and there was underground parking that was kept locked at night. there is available dsl and what looks like a decent thai restaurant open late downstairs (i didnt try it). i would definitely stay here again. for a comfortable stay around $-- you cant go wrong.',happy
id10390,' my family and i were guests in rooms --- & --- on october - & - ----. at approximately --:-- am on october - i slipped and fell in front of the vending machine on the -nd floor. i slipped on a large puddle of water that had accumulated from a leak that commenced at the ice machine. i landed on my right hip and elbow and pulled a muscle. i immediately filed an incident report with ashlee easterling and suggested that a mat be placed in that area. when we left on sunday morning water was still puddling in that area and occasionally wet towels were being replaced by dry ones. my family and i took pictures of the puddles that kept accumulating during our stay. i was very lucky that i didnt suffer more severe injuries and the staff were not proactive in preventing another accident. while i was in line waiting to voice my concerns the manager on duty i believe his name was jesse was arguing with two guests. jesse was not successful in calming the guests and was saracastic. when i spoke with jesse about getting a a copy of the incident report he was again sarcastic and snobbish. guests should beware of leaking ice machines!',not_happy
id10391,' i was in town for business and had chosen the hyatt because all of the good hotels in center city were full. i prepaid for my hotel room a week and a half in advance to hold it for late arrival but when i arrived i was sent to a hospitality suite with only a sofa bed. the brand-new alarm clock on the bar- with the --:-- sticker still on it- was also a particuarly classy touch. not only had the front desk employee not told me that i was being sent to such a room but she ignored me when i called down to complain. twenty minutes later the night concierge told me that this happens often since the hyatt apparently overbooks its guest rooms fairly frequently and that my (furious) reaction to my guest room was typical. i would have expected such policies and customer service of a motel - not a hyatt regency.',not_happy
id10392,' excellent experience from check in to check out. superb hotel and especially all the staff',happy
id10393,' we booked our stay at the hotel sax chicago with hotels.com we got a very good deal and last minute too. on arrival we were very impressed with the lobby area all be it small it was bright and airy with crystal and glass in cabinets all around. the doormen were very attentive too. it was when you entered the lifts that the bright and airy feel dissapeared. the lift was very nice and oppulent but dark once up to the --th floor we were met with a very dark slightly creepy in a nice way corridor. this hotel must have just been renovated because everything was immaculate. our room was a surprise it was quite big and even though the decor was a little busy we did like it the bathroom was large with good qaulity fixtures. the bath towels and robes were light and fluffy and the tioletries were replaced everyday. the soaps they use a lovely too and wow what a great shower. the room itself had a very large flat screen tv mounted on the wall we also had a floor to ceiling mirror on one wall and floor to ceiling windows. the bed was super-king size and the bed was very comfortable. as we are super fussy on bed quality we did make sure the beds were pillow-top and it was like a big marshmellow. all the fixtures and fittings looked to be brand new. be warned though as some of the mini bar items water ect snacks are placed on the tray with your glasses and cocktail shakers and they are not free. we did have room service once and it was good and reasonably priced. we ate at bin-- for breakfast a few times and found it very nice indeed. there is a new bar called the crimson lounge gosh this place looked like a vampire is lure very gothic red and so dark you could hardly see the person sat next to you on some tables. it was very busy on the weekend we where there with lots of young girls aged around -- - -- dressed to impress not our cup of tea really. we did like chicago not so much as ny but we managed to see lots of sights. harry carays is a nice bar ect. we also at at smith and wollensky but to be honest the over bearing waiter really put ut off. all in all the sax is very well placed in the marina right next to the house of blues were you can watch blues and eat good food we managed to go on sunday for the brunch and gospel choir was fantastic and en experience. our only gripe was our view out of the windows of the corn cob towers the car park hosts the first -- floors so being on floor -- we had a view of the spiral car park and also the noise. however all in all it was a great hotel and well worth the money.',happy
id10394,' i am becoming a loyal marriott customer due to the really clean rooms thoughtful furnishings and comfortable beds and linens that one typically finds as a standard but this time i was bit annoyed that we didnt have the hotel at its full capacity. parts of the hotel and the grounds are undergoing renovations which we didnt find out until the day we arrived so fair warning for anyone reading this review. on the other hand the location near the convention center and other restaurants and shops is ideal for those who like to walk and explore during their trips. (tip: listen to the sd natives who kind of look askance when the idea of visiting old town is the topic. we didnt take their advice and ended up being seriously underwhelmed by old town and its surroundings. instead visit coronado island if you have a free afternoon during your conference. those few hours along the beach and walking through the town on a sunny afternoon were the most memorable and pleasant of all during our sd stay.) i would recommend this hotel to friends only after it finishes renovations.',happy
id10395,' we have been to san francisco many times but never have we had the level of service that we received at this hotel. from the bell desk to the concierge we were treated exceptionally well. very very impressed!!',happy
id10396,' i was running in the half-marathon and was looking for a hotel that was in close proximity to the race start and the expo. after learning that this was a top rated hotel in philly i decided to give it a try. everything was perfect and the staff couldnt have been more friendly or helpful! the room was very clean modern a good size and ours had a nice view of the city. the hotel is in the rittenhouse square area which has excellent restaurants and shopping. and they offered several perks for our stay - a later checkout time a place to store our luggage after checkout (so my wife and i could spend more time in the city) and restaurant recommendations. they even left us two bottles of water and popcorn in our car when it was picked up from valet parking! the wine reception they hold every night in the lobby is also a nice treat and a great way to be welcomed to this unique hotel.',happy
id10397,' wonderful pool large clean rooms well decorated offers a bridge into the terminal. food is a little expensive but that is to be expected. excellent salmon salad.',happy
id10398,' no complaints at all. they were amazing with making arrangements for our group in advance and when we got there the good service didnt stop. although the bar closes about - hours too early.',happy
id10399,' i stayed for over a week at the affinia shelbourn. it was terrible rundown and the service was the worst. the concierge tried to rip me off on a ride to the airport and when i questioned her overpriced quote she told me that if i didnt like it go ask the doorman for advice on car services. one elevator was out of service yet they didnt tell me that when i made the reservations. i had this problem once before during holiday time with a ny hotel so had i have known i would have made other accommodations. one night there were dirty towels or something left in the sink by the housekeeper that day who obviously was in so much of a rush she left the items in the sink. disgusting. when i made reservations and then when i checked in i asked for a room with a view. my view was the back alley next door. bait and switch. the hotel room and whole hotel is shabby. i tried to move out to another hotel the day i checked in but being thanksgiving week it was hard to find other accommodations since the city is full. i got a survey from affinia a week later when i told them of the rude staff rude concierge and lack of services they said they would make it up to me. they lied they gave me nothing and ignored the problem. i will avoid all affinia hotel is in the future. they dont care about the guests at all.',not_happy
id10400,' just loved the hilton garden inn in tribeca-soho area just off ave of americas and canal st. little italy the financial district greenwich village and chinatown are all in close proximity. the property also sports a restaurant with an excellent selection of tap brews and offers valet parking for $-- a night. may seem like a lot but that is pretty much the going rate for --hr hotel parking in nyc. the room was clean the service was top notch and helpful maps are offered free of charge. the room was very quiet and we slept soundly. they even allowed us a -:-- check out free of charge. breakfast is also included in the rate and they offer coffee cereal bagels fruit juice and eggs any way you like (including egg whites) with all the stuffings.',happy
id10401,' i have stayed at hotel deca twice and i cant wait until i get to go back. the restaurant is fantastic too!',happy
id10402,' this hotel is disgusting. it was booked via my business but otherwise i would have checked out on the first night. from the beginning the tone was set by the rude guy at valet. the restaurants were dingy and the rooms felt like old nyc style apartments. ripped wall paper terrible springy mattresses gross bathroom very loud ac unit. i asked to be switched to a different room because i didnt even feel safe in the one that i was in. the second room was larger but not any better. i would never stay here again not even if the room was free. it is spooky and feels like there are ghosts here. i cant wait to go home!',not_happy
id10403,' this is a very old hotel. if you consider its central location nice lobby and friendly stuff you get the idea that this property was comfortable and stylish at the time. but now it badly needs the renovation. i don’t mind the tiny size of the room i even liked the design but the wallpaper were dirty and torn in several places the bathroom was so outdated that i even had to ask for a housekeeper to show me how to use a plug which was no way automatic! whenever you look you see very outdated details. another bad thing about the hotel is the fact that you can hear almost everything that is going on next door! and i mean everything! you hear when people get up go to the bathroom whisper!! one night i was even fricked out because i thought someone was trying to come in to my room although in reality my neighbour attempted to come in next door. i didn’t try breakfast which was not included in the room price but there’s a starbucks just in the same building – no problem with that. all and all i wouldn’t recommend the hotel although it is a pity because the stuff is really trying their best and the location is very convenient.',not_happy
id10404,' this is a great small hotel in the city. it is in a slightly quieter part about - minutes from -th avenue which is quite a relief after a full day in the city. the rooms are spacious for a small hotel with high ceilings. i would recommend avoiding rooms at the back of the hotel where we were as there is a pretty noisy air conditioning unit. the staff are very friendly and we can strongly recommend the restaurant. the steak is exceptional and the service equally good. we would definitely stay again.',happy
id10405,' my husband and i stayed here a few years ago so i cant vouche for now but it was a great hotel. it was sleek and stylish. the room was very small but we expected that and the ac was noisy.... other than that it was great',happy
id10406,' this hotel was without doubt the worst hotel i have ever had the misfortune to stay in. not quite sure where to start here ... but i will try. -) on arrival the receptionist was to say the least rude -) the room had no on suite bathroom -) there were no working locks on the shower or toilet rooms -) we were told we had to pay cash the night before we checked out (funnily enough were were only there for one night).',not_happy
id10407,' my wife and i recently stayed at the henderson is wharf inn and we definitely enjoyed our stay. the room was spacious the beds were very comfortable but the room could have had more light. we kept our shades closed because our room was on the ground level (as are all the rooms) and we did not want walker-runners along the pier peering into our room. but our view from the room of the harbor was lovely. service: there could be more front desk staff. during our stay it seemed like the young lady working the front desk was extremely busy and she was the only person at the front desk working until the next morning. inspite of this she provided great service. the bottle of wine upon check-in is a nice touch. food: the continental breakfast was fantastic and was one of my favorite aspects of the hotel. the continental breakfast offered nice variety and the fool was delicious. the woman who tended to the breakfast was friendly and efficient; she provided great service. value: truly the only issue i had with the hotel was the price. it is an expensive hotel for what one receives. my wife and i have been fortunate to travel and stay in some great hotels worldwide and it seems in our travels; we have experienced more for what we paid for at other hotels than what we paid for at the henderson is wharf inn. the henderson is wharf inn is a nice hotel and i will recommend it but it could add something more.',happy
id10408,' we were not staying at the swisshotel but used their valet parking while we had lunch at the palm. when we got the car back it was obvious someone had driven the car further than just to the garage and back. first we told them we were just having a quick lunch but they took the car away and we had to wait forever to get it back. then we noticed that the car had played through - cds we had loaded in the cd player which doesnt happen when the car is parked and off. and our car is two years old it isnt even a new hot car. we didnt bother to complain because i am sure we would just encounter denials and attitude. all i can say is dont trust them and make sure you make a note of the odometer reading if you must use their valet.',not_happy
id10409,' the room was upscale the facilities upscale but the hotel was populatednot so much by guests but rather by roving patrons of the lobby and upstairs bars. the scene is very hot in the bars but the hotel needs to keep non-guests off the other floors. during the day the place is calm but after work and at night it is a party place for the singles scene.',not_happy
id10410,' stayed two nights with dh at this excellent hotel. platinum upgrade to a gorgeous suite - even the bathroom had a hallway! comfortable bedding swank sitting area spotless bathroom with bliss products. common rooms were gorgeous - loved hanging out in the lobby to play checkers or a drink i guess. we were there during a very quiet time when the rooftop club was closed so room on the --th floor was ok otherwise staff said they put guests wanting a quiet room on the -th floor so try to book that ahead of time. location was perfect if you want to visit hollywood boulevard sites (you can just walk out the door) griffith park laugh factory and the hollywood sign are a short drive away.',happy
id10411,' this was the most amazing one nighter i have ever experienced! from the moment we got there we felt like royalty. the staff was exceedingly friendly and so very helpful. jose rosales answered every question we had. we got there early and they stored our luggage for us while we walked to the alamo. when we got back we were shown to our room which was simply put huge. we were able to upgrade to a suite and was worth every penny. that evening we were able to host some friends for after dinner drinks. thank you so much hyatt jose and the rest of the staff for making us feel welcome and comfortable.',happy
id10412,' i stayed at this hotel in mid-august for work our conference was in the hotel. i found the different floor motifs to be quite amusing! i was on the --th floor and i do recommend if you are at all superstitious to let them know at check in that you prefer a different floor! my room was nice and clean but it was one of their smaller rooms with just one queen bed. it was nice and the bed was very comfortable i had no problem sleeping. but if i was paying for the room myself or if i was staying longer i would have preferred a larger room because although nice & cozy it would be too cramped for a longer stay. all in all a nice place very convenient location.',happy
id10413,' the room was smelly! although we asked for a non-smoking room i could smell the lingering musty odor of cigarette smoke. the hotel was very very very noisy! the continental breakfast was a shame! we will not be coming back to the town house again.',not_happy
id10414,' we travel for work and im constantly looking for new and intersting places to stay. the inn at the black olive was perfect. i didnt feel like i was stuck in another hotel but rather staying somewhere fun and relaxing. the location was amazing and the beds are really comfortable. the restaurant upstairs was excellent. everyone was really nice and helpful. i only had a few thoughts that werent totally positive but they in no way will keep me from staying there every time were in baltimore for work. the tv in the living room was on the smaller side. as i dont watch tv a lot that doesnt really matter to me. there was no dock or stereo hookup for an ipod. would have been nice but again i wasnt there to just sit in the room for hours. they only carried glass bottles for water. i get why for sure but it would have been nice to have something more easy to carry outside the hotel. maybe have water bottles in the room that they can charge for?',happy
id10415,' we paid well over the odds for this hotel but found it a greation location only across the road from macy is. well worth a stay but keep looking as the price keeps going up and down.',happy
id10416,' just back from five nights in the belvedere and felt the need to write in support of the hotel. location cannot be faulted short walk to the subway times square and the theatres on broadway. our room had a kingsize bed and was on the --th floor it faced the back of the hotel it was extremely quiet and the view was good. the room was very spacious and much larger than i thought it would be having read some previous reviews. it was also in good decorative order. yes the bathroom was quite small but just how much time do you spend in a bathroom when there is so much to see and do in new york. housekeeping was excellent. the price represented excellent value for money and this comes from someone who never books anywhere without first checking up on tripadvisor.',happy
id10417,' i stayed here for a seminar and wasnt expecting much. after all you are pretty much locked in to this location. i wouldnt recommend commuting o mccormick place on a daily basis... anyway the hotel was very clean staff was attentive and always friendly (they even told us how to get free internet). the room was clean and modern but the highlight of the entire stay was the shower! holy cow this thing had pressure and was instantly hot! it was like our own private spa! overall a great place to stay and the hotel was clean close to the city activities and the only real option if youre in town for a convention.',happy
id10418,' i had stayed the elysee is sister property the casablanca in june and really liked it and decided to try the elysee because of the location in midtown. this was going to a quick -- hour trip from la to nyc so i e-mailed the hotel ahead of time and requested a room at the back of the hotel as im a very light sleeper and with the trip being so short i was really hoping they would me able to accommodate me. i had booked a deluxe king room. while checking in i was told that i had been upgraded to a one bedroom suite at the back of the hotel. i felt like reaching across the counter and planting one on the nice young man! i was escorted up to my suite and absolutely giddy with delight as this never happens to me. the suite was spectacular! the living room was very large for nyc standards and had a plasma tv in the armoire. the bedroom was equally large and spacious and the bathroom was done in marble. i only wished my stay was to be longer than -- hours. the complimentary breakfast can be delivered to your room for only $-. i called and requested this service in the morning and it was brought immediately up which consisted of a large pot of coffee bagels and fruit. i tipped the deliveryman and dug in! i couldnt believe what incredible service i was getting. the wine and cheese in the evening was generous and relaxing. the free wi-fi in the room was also very much appreciated. what sets the elysee apart is the staff. each request or inquiry was met with a professional response. the hotel is boutique style so its very intimate and the staff addresses you on a first name basis making it feel like home. i travel to nyc quite a bit for business and pleasure and i have tried them all but this will be my new home away from home. the abundant complimentary breakfast wine and cheese and free wi-fi make the elysee such a great value. and no its not cheap but what is in nyc? if you add in the complimentary services and the fantastic staff the elysee simply cant be beat. and thanks again to everyone who made my stay so effortless. only wish i could have stayed in the suite for a week!',happy
id10419,' this residence marriott is not fancy. it was clean good service and suite style rooms; however it is a little older than some residence marriotts is ive stayed at and probably could use an update soon. there was nothing wrong with the hotel it was a good value in the area but if youre looking for something a bit upscale there are other hotels that will suit better. for the money it was fine. there was a bit of noise at night from loud music and garbage trucks that kept me awake. a free breakfast in the lobby was standard free hotel breakfast grade - nothing special but overall ok. although the location isnt prime on the riverwalk it is a - minute walk to all the sights downtown and easy to walk everywhere.',not_happy
id10420,' my wife and i stayed at the lucerne with our two boys (-- and --) for three nights last week (april ----). the room (two double beds) was small but not an issue for us as we were not in the room except to sleep. the lower cost is worth the trade-off in space. the hotel was clean and the staff was friendly. the neighborhood is great fun. we enjoyed being in an area where people live. places to eat (especially breakfast) central park and the museums were within easy walking distance. the subway stop was on the same block as the hotel and on a line convenient to many of the sites you would want to see. we went to times square one night and were glad to have a quiet area to return to. overall the lucerne is a great place to stay and see the city.',happy
id10421,' i stayed in this hotel for - nights and have no reason for any complaints at all. the service provided was excellent and the hotel was well located to shops restaurants chinatown etc. i most definitely will recommend this hotel when friends of mine go to san francisco',happy
id10422,' the hotel is the closest to the la convention center. the room are extremely small and the walls are paper thin...all we did was listen to crying kids all night in the room next door! the room was clean and well stocked. nice decor',not_happy
id10423,' my stay at the w city center was a dr. jekyll- mr. hyde type ordeal. for every task that they did well there was an equal and opposite task that flopped. as a former frequent traveler i have stayed in many different hotels ranging from - stars to - stars. and lately i have been having good solid experiences booking - star hotels for my leisure trips through priceline but my stay at the w city center in chicago ended that string of luck.i had read many other reviews on this website before my trip and i felt like i had enough information to know what to expect but i was wrong. i rated my experience at the w a - but it was closer to a -.-- and just like in math class i rounded down. i am not sure what the exact criteria is for star ratings but for service the w city centre is a solid -.- but that is as good as it gets. my flight landed at midway at about -:-- am so i took the orange line and arrived at the hotel at around --:-- am. i was expecting to check my luggage but to my surprise i was able to check-in. and according to them they upgraded my bed from full to queen and gave me a courtyard view on the --th floor so that noise from the l wouldnt bother me. what a joke!!! my bed wasnt even a full it was more like a double... maybe even a twin-and-a-half. my wife and i who sleep in a king at home were practically on top of each other. and the courtyard view looked more like the view from a project in brooklyn. and i understand that the interior rooms in the hotel have no choice but to have a view like that but please dont tell me it is an upgrade when it really isnt. i would have rather heard the train and had a view of the outside world than to feel like i was in prison. the room was tiny! after i learned was staying at the w i looked it up and saw that the rooms were small but the website doesnt do the room justice. there was exactly enough room to turn around but that was about it. there was a lounge chair in the corner that was unecessary in that size room and the desk where one could use a laptop was at the foot of the bed. when you pulled the chair out to take a seat it hit the foot of the bed so you had to squeeze into the space between the desk and the chair. at -- --- lbs im not a huge man but it was a feat for me to do that. the television was in a cabinet to the left of the bed so i had to turn my head at an awkward angle to view it. and the question that kept running through my mind was if this is a - star hotel where is the plasma tv? i have stayed at many other - star hotels in chicago that have had plasma for years and if i remember correctly the w lakeshore has plasma tv is in it is rooms. i liked the fact that there was a safe in the room for my valuables it made me feel much more comfortable about leaving certain things in the room. but it was a too small for my laptop. the bathroom was also very tiny but it had a full-sized tub and a fantastic shower head. also the little bliss sample products were great so i purchased full-sized versions. the toilet was extremely noisy but i believe i figured out why. the flush was a little longer and stronger than a usual toilet but i think it was so that all debris could be cleaned with one flush instead of possibly flushing more than once. i mean it is so loud the flushing next door would wake my wife in the middle of the night. the service at the door was great but it came in spurts. at one point there might be three gentlemen opening the door but at others there might not be any only the person that hails cabs for you and if your hands are full and he is busy then youre stuck! i didnt see a handicapped button you can push to open it automatically. the location is decent. youre very close to the orange and brown line trains two blocks from the blue line and - or - blocks from the red line. and unless youre going out at midnight like we did there is usually a cab in the vicinity. overall this is not a - star hotel. you either have great service or none at all and i didnt appreciate being misled to think i was receiving some sort of benefit. i decided not to patronize the restaurant (shikago) or bar (whiskey blue) because there are many other places in chicago id rather spend my money. please do your research. the w city center is a great -.--- star hotel. it is not even close to being - stars.',not_happy
id10424,' my wife and i stayed at the buckingham hotel for - nights in mid-april ----. we booked via the hotels website and got a rate of $--- (plus taxes) for the standard room. it was well-equipped (video player cd kitchnettett safe). we stayed on the --th floor and our room facing --th street was a bit noisy with the - am garbage truck ---- police sirens and what have you so if you are sensitive you might want to chose a room facing the back. otherwise the hotel was flawless: the desk downstairs amenities cleaning the bed everything just perfect (and we are pretty fuzzy). free wireless in the comfortable business center (but a charge of $-- if you want it in your room). faboulus value for the location and standard. highly recommended. and a nice breakfast deli just next doors.',happy
id10425,' stayed for a graduation and was looking for the best value in the galleria area. i found it! i love how cozy the place feels; the lobby reminds me of an old country inn. the room was spacious and especially liked the seating area next to the bed. had breakfast and must say that this place has the best waffles. the buffet had everything you need to start your day. especially great is the complimentary business center where i was able to use the internet and print my boarding pass all at no charge. the staff was very friendly and helpful. i was pleased and would absolutely stay here again. did not use the pool but it looked inviting and those using it seemed very .',happy
id10426,' booked this hotel on a special deal stay - nights and get - free. also offered $-- credit towards breakfast each day which was advertised as free breakfast as well as free unlimited mini bar in room free wifi etc. most of that was great hotel was very nice and clean as well as updated the staff was extremely courteous and knowledgeable. only issues we had were on the deal we booked as there seemed to be a catch to each of the offerings... perhaps their marketing was a little bit more generous than the actual offerings were in reality. - night free was great except that they charge you for that night anyway upfront then credit back to you several days after you leave... not the best if you didnt plan on taking that money out of your wallet on a family trip (we booked - rooms so the extra charge was $---). breakfast credit sounded great except that a hot buffet was $-- for one person and if you ordered a la carte it was still going to add up to roughly $-- each. we had - total people - adults - kids and it was all we could do to keep the bill under $--- each morning for breakfast. if the breakfast was actually good i wouldnt have minded but it was lacking to say the least. matter of fact the free items in the lobby were just as good and free! lol. i do not recommend eating here if youre staying complete rip off. mini bar in the room was a nice touch everything but the alcohol was free. it is not unlimited as they advertise they restock once for each day so use it wisely. other than that the rest was good. rooms do offer limited privacy in the bathroom area though as the toilet glass door is mirrored but the shower door has no frosting or mirror to block spectators. good if youre with your spouse bad if you have kids in the room. :) overall id recommend it if you can get it for the rates we did as it is nice and in a good location on wall and water. and yes read other reviews on the location... this hotel is really on water st not wall if youre trying to drive to it.',happy
id10427,' a great location just off the magnificent mile on illinois almost at the dividing line between the loop and the magnificent mile. my wife and i stayed here and could walk to the northernmost tip of the mile and as far south millennium park. all staff including front desk valet breakfast staff and cleaning staff were outstanding. our room was a king suite with seperate dining area living room and bedroom. in wall safe was an appreciated item. i requested an inside room not fronting illinois to reduce exposure to the fire trucks screaming out of the fire hall next door. noise was not a problem. rate was around the $--- a night mark great value for this gem.',happy
id10428,' i dont doubt my experience is the exception based on the reliable reviewers posts but it should be noted for those tripadvisorists who live by reviews... that this isnt a perfect hotel. first of all dont get all excited thinking youre checking into a fancy hyatt. it is a roadside property at the bottom end of the brand. the rooms are spacious and funky which is always a welcome addition to the cookie cutters out there. for that i am deeply thankful. that said it is still a cheap hotel. and in my case a smelly one. perhaps it was just this room though i doubt it. the elevator area had a chokingly bad smell as well. the smell that permeated the entire studio suite was foul. foul to the point of keeping me up most of the night. foul to the point of burying my head in the (comfy) pillows to suffocate myself. foul to the point of leaving my clothes with a stench of i dont know a combination of paint cleaning fluid and old war bandage that needs to be changed. i opened the window to the -- degree winter but even that didnt clear the air. really really unfortunate. they did put my able self in a handicap room when i checked in after midnight so maybe i just got the leftover room that nobody actually wanted. i dont know. yes it is inexpensive for the amenities and space you get but if you cant sleep for the stench than it still costs too much.',not_happy
id10429,' i had an opportunity to stay at this hotel recently and was surprised at the nonchalant attitude of the young lady at the front desk ( ----- --- shift). normally marriott hotel staff members are gracious and hospitable...my suggestion...one more review of the customer service manual as it could really make a difference. i had to prompt her to share information on the hotel... breakfast hours workout center. the accomodations were great... too bad the personnel (day shift) was not a reflection of standard marriott quality... signed a customer that hopes personnel receives better training...',not_happy
id10430,' an excellent hotel - for business or pleasure. the location is excellent - very close to time square. first about reaching here - you are much better of using the taxi or the group airport van to arrive here from jfk or newark airports. dont go for the avoid the traffic and use the train !! or else you could be in penn station in -- minutes (incl -- mins just to reach the station on the airports) but waiting for cabs over there for the next --. the hotel itself is great. but if you are planning to arrive early and put some luggage in the hold remember that they charge you like $- per day or so - which is really pittance but not free (thankfully they waived it off for me). the hotel is bustling -- hrs and the happenning places are vely close by - so enjoy !!!',happy
id10431,' we recently stayed at this hotel. the hotel is close to baltimore harbor. walking to this location is not an issue during the day. however after dark it does not feel safe! my husband and his friend were propositioned by a shady character after dark. the hotel lobby was the shining-esque. it was a bit spooky. the rooms were small but ok. the real issue was the bathroom. the bathroom didnt have a tub and esentially had the drain on the floor right next to the toilet. weird! i have never seen this sort of setup. the whole floor was wet. also even though the air condition was on the room it was steaming hot. the main lobby is air condition was not working at all. it was hot!!!! i believe the air condition was broken! best part: closeness to aquarium and harbor cons: bathroom shady location',not_happy
id10432,' i was pleasantly upgraded to a lake view room which is always nice. the room was comfortable but here is a disclaimer. because of the funky w styling there are a set of shutters in a window that seperates the bathroom from the sleeping area. if youre traveling with a companion this would not allow for much privacy but if youre traveling alone it enables you to see the view of the lake while youre literally standing in your shower. the lobby bar area is fun but seemed to close rather early.',happy
id10433,' i regret staying here. this is our first night of four and unfortunately we cannot change hotels. first off id called about parking and was told the rate was $-- i specifically asked if that were per day or for then entire stay and the hotel said the entire stay you pay once (i called hotel directly). not so. so right off the bat another fee adding to an overpriced room. our room is a double suite and very small. the electrical outlets are jammed the lights turn on and off consistently. the hotel staff said that happens. our tv would not work and internet access? no luck there either. icing on the cake as i write this at -:-- am listening to the same beat of loud middle eastern belly dancing music from the restaurant below our room. i am wide awake and online to see what time the restaurant will close and this madness will stop.',not_happy
id10434,' were traveling with a group on an escorted bus trip and the hotel was selected by the tour operator so i cant comment on price or value for money. the room we had was on the top floor overlooking the parks so we didnt have any problem with street noise. as others have commented the rooms are a bit tired but the huge king size bed was comfy and everything was clean. our tour guide must have let the hotel know that it was my birthday and there was a lovey card and bowl of fruit in the room when we arrived. the hotel was pretty busy as it must be a popular stop for bus tours; the staff were pleasant but obviously rushed. prices in the on site restaurant looked okay. it was an easy walk for us to everything we were interested in - willis tower start of route -- buckingham fountain but we dont mind walking.',not_happy
id10435,' we were in chicago for a wedding with friends. we booked the last part of our trip through ----hotels.com. we arrived at the affinia in late morning of the --th of july ----. we were shocked to learn our rooms had been cancelled by ----hotels.com. we had already prepaid for the rooms. yikes! when the staff learned of our trouble they went above and beyond to help us find a solution to the problem.they even tried to find us a different hotel close to the area we wanted to be in. we ended up staying at the affinia in one giant room with two king beds. the room was above our expectations. we did cut our vacation short because of the snafu but it had nothing to do with the treatment we received at the affinia. the management of the affinia should be proud of the staff we encountered during our stay at their place of business. we we would recommend this hotel and it is staff to anyone. our best to the staff of the affinia smkindall',happy
id10436,' the hotel is pleasant but a little dated and the bed was the most uncomfortable ever. it is time for a renovation guys!',not_happy
id10437,' my family recently stayed at the sportsmen in studio city. it has an amazing swimming pool great food very nice staff. the front desk was very nice and accomodating..even checked us in before our check-in time. room was very nice little out dated but reasonable priced. the bathroom was very small and the room had very thin walls. overall i enjoyed my stay (stayed for -- days). would stay again.',happy
id10438,' the room was very clean and kept that way throughout my stay. staff was incredibly friendly and responsive and i felt like a vip even though i had a special rate for a conference. i still got a paper for instance even though my rate was --% off. normally deeply discounted fares or priceliners are given a little less goodness. free laundry for guests also. and everyone was a concierge. . .if they didnt know how to get to the restaurant or attraction you wanted they would find the person who knew momentarily. perfect perfect staff. only negatives: -. rooms are a bit small for this price range but very clean and nice and the location of this hotel is amazing but you pay for it. -. one night sunday i went to the pool (around -pm local time) and the skimmer-pump was turned off so the water was stagnant and kinda cloudy. i dont know if it was just bad timing but it was a big turnoff. otherwise the facilities are very clean. if the pool is open til midnight (which is generous) keep the pump on please. overall excellent experience but with --% in taxes on top of your room rate you can easily spend three hundred a night and i dont know if location and magical service is worth that.',happy
id10439,' i stayed here one night on a business trip. got a great rate compared to the downtown hotels. this is the only hotel that is at the entrance to the airport so if you want an airport hotel this is it. it is also right in the middle of the marina with boats and beautiful views in every direction. check in was quick because it was late night. got upgraded as a spg member even though i was paying a very low rate. the room was bigger than average because of the curvature of the room. exceptionally clean with -- flat tv and nicely decorated. king bed was big and comfortable. i only heard one plane before i dozed off but the room is sound proofed well. the lobby is bigger then most hotels downtown. it has a great social-computer center with free internet and computer use. there are two restaurants and two different bars and a full service starbucks. although the prices for food in the bar were high i think they are on par with most - star hotels. while the menu had some high priced items there were many items in the $----- range. although parking is $-- this is the same if not less than what many - star hotels charge downtown. i have paid as much as $--. since there are dozens of hotel choices in the downtown area this hotel only makes sense for me if i dont need to get around the city. although only - miles from the heart of downtown it is on a peninsula and a little detached from anything other than the marina and airport. on the other hand it is location provides great views particularly at sunrise and sunset while viewing the big city in the background.',happy
id10440,' as a life long fan of the new yorker and the famous round table legend i checked in for a long weekend -------- worried that after a recent renovation the algonquin couldnt possibly live up to expectations. but it surpassed them- i loved this hotel and as much as l like to try new places it will be hard to pry me away from here on future visits. deliciously old fashioned in the best ways imaginable. great polite accomodating service without the snooty attitude common at so many other famous places; small and intimate ambience- the doormen will remember you! ; understated and classy lobby and bar; great location. despite recent renovation still feels like dorothy parker would be at home here. yes the rooms and baths are small but the beds are as comfortable as any ritzy resort and after all its new york. you arent going to stay in your hotel room all day anyway are you? if you like modern soulless box hotels or snotty must-be-seen places- go elsewhere. but if you want to feel a part of the living history of new york count yourself lucky if you get to stay here-its the best!',happy
id10441,' enjoyed our stay at the thompson les. loved the neighborhood! only complaint is that we could not cool down the room. it was near -- almost the entire time. complained once and they sent someone right up. they said because it was still cool outside that the hotels ac unit wont kick on until it hits a certain temperature. well i guess it never hit that temperature because we set the room at the lowest temperature and it never cooled down.',happy
id10442,' the room was very nice modern and clean. the location cant be faulted. the staff were exceptionally friendly and helpful without being intrusive. the roof top bar is just as awesome as it looks in the photos and the barman there knows what he is doing when it comes to cocktails. the hotel restaurant was one of the few places in the us where i have found what i (as a brit) consider to be a decent breakfast. a couple of little niggles - there is no out of hours rooms service at all and also no way to make tea or coffee in your room. if there is no room service they should at least give you a kettle. overall though a really nice hotel and i would happily stay there again',happy
id10443,' even though travelodge space needle is inexpensive i wouldnt stay here again. serious noise problem due to the fact that it is in close proximity to city fire station. in the three nights i stayed here the sirens went off - times in the middle of the night. also lots of outdoor noise from outdoors late at night. also hotel is remote - you have to walk for blocks to get to a restaurant and it is a three block walk to the monorail which is the main method of getting downtown. lack of cleanliness was apparent -- carpet was filthy - big stains. front desk staff were not particularly helpful.',not_happy
id10444,' my husband and i went to a business conference and stayed here. i travel for my job about --% of the time and stay in hotels all the time. i would have to say that they have some of the best customer service i have ever seen and i am picky. i think the extras do add up like the valet and the food-bar is very expensive. the rooms are very clean with modern furnishings but the building is really old and seems dated. overall i would say that it is comfortable just ugly on the inside. yes there is a train station nearby and you can hear it from the rooms it did not bother me.',not_happy
id10445,' my boyfriend and friends went to celebrate my --th b-day in san francisco it was difficult finding a hotel that would accommodate -- people. being that is was my first time going i didn’t know were and what hotel to choose from i came across the opal it had reasonable prices online and was able to book with them over the phone with “nick” very nice and informative. i had remembered after the fact that i have aaa and called customer service to find out if they give discounts they told me yes i would just show my card when i check in and get the discount. my posse and i got there at -am in the morning as i’m checking in the lady tells me they have no more parking and will have to park a block away i was annoyed at the fact that if i booked - jr. suites they should have enough parking to accommodate the cars arriving. i then ask about the aaa discount the lady tells me she can’t override the price only a manager can and he comes in the morning. i was upset and tired that i opted to fix the problem in the morning. we get into our rooms they are not what expected for jr. suites small rooms we had to rearrange our sleeping arrangements. the next morning i spoke with a very pleasant rep “angela” at the front desk i explain the situation of the parking and aaa she begins by apologizing she tells me how the discount works which is not how i was told over the phone the -nd time; i was unable to get the aaa discount but i did get - days of free parking worth $-- a day and a bottle of wine for my birthday which i was very satisfied with. she also was very helpful in giving us recommendations for restaurants and things to do in the city. i didn’t have any problems after that as a matter of fact the last day of check out was fast and easy “carlo” checked us out told us how to get to the golden gate bridge. i realized a day later on our drive back that i forgot my dress and my boyfriends dress shirt in the closest. i called right away they have a lost and found rep “miriam” she was polite and helpful she said they did have it i asked if they would be able to ship it to me with no hesitation she said of course we can do that for you. i now have my belongings and back home with great memories to look back on.',happy
id10446,' this hotel is what you would generally expect a homewood suites to be like. the staff was very friendly from check-in to check-out of my two week stay. breakfast was usually hot and there was always enough food out. there is a manager is reception each monday-thursday night like at all homewood is but i did not attend one of those so i cant comment on the quality. the rooms are awesome. i was fortunate enough to be able to book a fireplace suite. they provide you one firelog for free but any remaining logs you must buy yourself. they do sell them at the front desk but if you are going to use more than - i would simply buy them from the nearby target or walmart for cheaper. the suite was very spacious. the bedroom itself is the size of your common hotel room. the living area have both a semi-comfortable chair and a not so comfortable at all couch. the kitchens are equipped with a stove top and microwave but there is no oven which i find to be a negative. at the very least a convection oven combined with the microwave would be nice. you will not have a problem finding a place to store your luggage as there are plenty of closets and two sets of drawers. my room also had a patio which would be a nice addition for the summer months. some very important advice is that there is a railroad track that runs adjacent to this property. if you are a hiltonhonors member you are given to option to select your room before you arrive. rooms on the south side of the property and on the east side of the property are ones to stay away from if you are a light sleeper. my room was in the southeast corner of the property (the absolute worst place) so i could actually feel the floors shake when the trains went by. luckily i am not a light sleeper. as far as location it is a short drive to several restaurants and a great shopping mall. of course not all business travelers have the luxury of a rental car so it is nice to be able to walk to restaurants. well that will not happen if you stay here. however they do provide a shuttle that will take you anywhere within a - mile radius. i did not use the shuttle so i cant comment on how convenient it is. overall this is definitely an excellent place to stay for the price. if you are familiar with the homewood suites brand this property will not disappoint. just stay away from the south and east side of the property and you will have nothing to complain about.',happy
id10447,' ive stayed here a few times over the years. dont expect a full-service hotel. that is not what this is. these are excellent short-term serviced apartments though. if you need a base in nyc for a few days or even a couple of weeks theyre clean safe and well maintained. ive always had a very large room and a small kitchen which means ive been able to fix my own breakfast before heading out in the morning. there are ample delis a kinkos and grand central just around the corner. ive found the staff to be helpful but not overly outgoing. there is no bar or restaurant - if youre looking for somewhere practical it is a great place to stay.',happy
id10448,' stayed here august -- - -- and we were pleased with the visit. the decorum is definitely fashion over function but in the end we didnt feel comfort had been sacrificed for aesthetics. our room was on the fourth floor overlooking west --th but we didnt experience any noise problems from the street below. the bedroom was typical in size for nyc enough room for bed furnishings and space to maneuver. the bathroom was close to equal in size with the bedroom with a full shower and a wall shelf for toiletries. the bed was firm but comfortable the closet and drawers provided plenty of storage space and the lighting could be adjusted from subtle to extremely bright as needed. we visited the bar and ordered a cheese plate (rather plain) and drinks (fresh and delicious). the prices were typical for a hotel bar but the service was friendlier and more attentive than most weve visited. the bar is small but open to the street so there was still plenty to see. while we stayed here we visited moma and attended a concert at the beacon theater. we had no problems walking from the hotel to the subway or nearby destinations. we did check our luggage at the front desk for a short period and had no trouble retrieving it later.',happy
id10449,' i was very worried once my boyfriend told me he had booked the dream hotel and then read these review. some are ture the staff can bea bit rude but nothing more than you would expect in new york. the room was small but wow how fantastic the bed was. i wanted to try and get it in my suitcase !!! but really if you are going to new york why would you want to spend all your time in your room. this hotel is not great for business people it is a trendy chic boutique hotel in manhattan. i would reccommend any brit to use this hotel just for the location and beds alone. the shower was lush !!! just what i needed after walking all day and night. the room service was brill (brits - all the freebies you can fit into your suitcase) the shampoo soap etc was lush !!! i still have some and it is brill. the bar in the hotel is so nice... very very dark but very cool... please please do not be put off by the bad reviews. this hotel is not the best you will stay in but for location and chic it beats the rest. i only spent a weekend in new york so location was everything this did the job. - mins from times sq - mins from central park. - mins from all the shops. love it... xx',happy
id10450,' i recommend the burnsley to anybody visiting denver in a heartbeat! the russian gulag-chic concrete exterior is unfortunate but dont let that put you off... the burnsley is in an excellent location only four or so blocks from the state capitol building and all tourist attractions are easily accessible - in addition the hotel offers a free courtesy shuttle within three miles. we got dropped at the tabour center and wondered back along --th street and took the day visiting everything there was to see and do. parking is covered and convenient and the neighbourhood is safe and quiet. the staff were wonderful especially wyatt who despite seeming to be doing every job under the sun when we were checking in took time to accomodate our needs and was really smiley and helpful (as were all the staff we met without exception). the room was lovely; a two room unit on the seventh floor overlooking the downtown area and the mountains. the bedroom was generously sized the bed huge and comfortable and the a-c nice and chilly! the main living area shared both the view and balcony and was comfortably furnished. the bonus of it is former life as an appartment block is the sheer amount of space you get for your money - lovely to have been able to have really spread out. i would be the first to admit that it is perhaps a little outdated and worn in places (but certainly not unstylish) in some of it is furnishings but that somehow added to it is comfortable homely charms! in summary if i could live there i would!',happy
id10451,' my stay was -------- – -------- and i must say that your staff is one of the best i have encountered in my many travels. however i must say that i was disappointed in the hotel as a whole. the location is its biggest asset but the room itself is not what i expected based on the pictures you have displayed on your website. the room was consistently hot no matter how low i adjusted the thermostat the bathroom was a little outdated (based on what’s advertised on your website) and the cable tv had a distorted picture even after the engineer tried to fix it. i had an issue with my billing on my room service and had to call several times to get it resolved (never received a call from front desk they just slid an additional bill under my door) .i’m not trying to make comparisons but i could have stayed in the trump tower for a couple hundred dollars more based on what i paid to stay at the property. they have a nice property but to advertise it as a four star hotel is misleading. i would have to compare it to a springhill suite or holiday inn express just without a concierge. this is not an attempt to bash the property but to merely make one aware of how their website portrays an image that lacks just a bit of what is expected.',not_happy
id10452,' i stayed here for a week on business and felt very welcome. the room was large and comfortable with a plush and elegant feel. i was initially assigned a room directly above the restaurant but the staff were very responsive to my request to move and arranged to move all my things while i was out the next day so my new quieter room was ready for when i returned. staff were almost always very pleasant and made me feel very welcome when passing through the small foyer (which does not really lend itself to any gatherings-meetings beyond an initial meet up). overall the standard of service was excellent. food at the hotel is firefly restaurant and room service was generally very good although prices could have been more reasonable. the location is only a hundred metres from du pont circle and the surrounding bars restaurants and shops. it is within an easy walk of georgetown (about -- mins) and a little longer walk (about -- mins) to the white house washington monument smithsonians and memorials.',happy
id10453,' this was such a wonderful surprise for my wife and me. we have stayed in about -- different hotels in boston over the years inlcuding places like the four seasons. the eliot is just the best of them all. the rooms feel like you are in a comfortable home. the staff beds over backwards trying to fulfill your every need. it is quiet but in a superb location right on comm ave in boston within walking distance to everything. i not only couldnt recommend this hotel any more highly but my wife and i will return here from now on with every visit we make to boston. nice job and thanks for a great trip.',happy
id10454,' weve just came back ftom ny. rooms are quite comfortable and clean but need a renewal ( at least the bathroom). wifi is not free (- dollars per hour) and at the reception - lobby there s a bit of mess due to restructuring works. the aisles are old and isad. it is near time square not at time square.',not_happy
id10455,' my husband and i went to washington dc for the first time. we are so glad we stayed at the westin city center. everything was a short walk or a quick taxi ride away. the staff were greeting and there for us with whatever we needed. we had a couple of personal special circumstances and they were generous and thoughtful. the hotel was clean and well maintained. the heavenly bed and dark curtains made it luxurious to rest and sleep in a little.thank you westin!',happy
id10456,' we went to detroit for a baseball game ( our team lost to the kitties) the hotel is two blocks from comerica which was great . has a excellent restaurant with a even better bar . close to the people mover so we could go anywhere in the city with out driving walking distance from fox theatre also! overall the hotel is clean the staff is friendly and it is in a great location only down fall was some street noise late at night sounded like kids racing motorcycles.',happy
id10457,' i would definitely recommend staying at this hotel. i was in town for a conference and found the staff here to be so friendly and hospitable. from the airport shuttle driver the concierges the housekeeping staff front desk staff and restaurant waitresses they made my stay very comfortable. a special thanks to shekal and tanneshia.',happy
id10458,' i had sought out a budget-friendly hotel in san diego that did not cost an arm and a leg. i had heard that this budget hotel is very marine-friendly and they are! they offer a free shuttle to the marine corps recruit depot as well as a free airport shuttle. a basic continental breakfast is included. the rooms are very clean and the management is wonderful. the desk clerk actually sought out my son (marine graduate) in the lobby and congratulated him and thanked him for serving our country! this is not a luxury hotel by any means it is a fairly basic motel but i found it very convenient. people have commented that the neighborhood is not good....it is one of those areas that few would confuse with beverly hills but it seemed safe enough.',not_happy
id10459,' this is a very large resort that is sprawled out with different suites. we stayed in the cambelback suites which is closer to the main lobby and water park. there is a resort fee that is tacked on and we were lucky enough that the water park was opened for the new years weekend so at least felt we got something out of the resort fee. this resort offers golf bike rentals a jogging trail golf and a spa. there are also a handful of pools to choose from if the water park is closed. the rooms and grounds were kept very clean and the staff is extremely friendly. i agree they could update the tv is but that is not really a complaint for me. the beds are extremely comfortable but do not consider the sofa bed a bed! very uncomfortable.',happy
id10460,' i guess the old saying you get what you pay for is true. i did get a reduced rate because i am a wyndham employee but this hotel is awful. i picked it based on the previous reviews. we stayed two nights only because that is what i budgeted our vacation for. the faucet in the sink was dirty carpet coming up in the corners pillows were so flat some of them even had places that looked like they had gotten hot ac was not good the first night hot all night the next night was ok. it is not in a good neighborhood but they do have it gated off and only one way in and out and a security guard but it looks scary around there. hardly anything for breakfast.',not_happy
id10461,' stayed at the fairmont san jose recently for a conference. it is pricey but it must be the nicest hotel in downtown san jose and the room food and service were all top of the line. really a very nice overall experience -- the conference ran like clockwork the catering for the conference was akin to a five star restaurant is and i really really miss that pillowtop mattress and sunken tub. luxury all the way. the fairmont made this trip more like a vacation than a business conference. i was wary since i have read some reviews that gave the fairmont less than stellar ratings on customer service but i was very impressed. from front desk people to bussers at the conference meals to securit when i locked myself out of the room to room service waiters -- everyone at the fairmont was helpful and cheerful and super friendly.',happy
id10462,' the location of this hotel is great if you need to be in downtown denver. if you have a car the parking is quite expensive. also no free wi-fi. :( the service is generally very good and the staff is friendly; however one day they did not clean our room until very very late. the manager did call to apologize. the bar at the top floor has a nice view. go there for a drink or two. we have stayed here twice and would stay again.',happy
id10463,' ok...so we decided to stay here again. after all the location is excellent and it was one of the best priced marriott properties in the area. we are marriott rewards members and always try to seek out their properties when it is time to book a vacation. this time we decided to book a corner room because from seeing photos they have a better layout and far better kitchen-area seating. plus you have more windows. we ended up in one on the --th floor with a view up -th avenue where you could see the beginning of central park. plus we had a partial view of the chrysler building. ill start with what is good about this hotel. first of all the front desk staff is very efficient helpful and friendly. the free breakfast is quite adequate---decent food if nothing to write home about. also the maids who cleaned our room during the course of the week did a great job. it also appears that the bed sheets have improved---they are a much higher thread count than what was there previously. so...how is it slipping? the furniture is starting to get shabby. the hotel is only - years old but hotel furnishings seem to take a real beating. the granite countertop on the kitchen table had some indelible stains. however what really got to us is this --- everyday the towels and wash cloths smelled unclean and were dingy. plus some were even ripped or looked flea-bitten. this was very off-putting. also the hot water tended to go out from time to time. during peak times when many are showering it is understandable. however when it is a time of day when most people are out it is really inexcusable. speaking of the plumbing---the toilet often had to be flushed twice---not good! we never experienced these issues during our last stay two years ago. what is up with that? is the hotel cutting corners when it comes to properly laundering the towels? are the plumbing problems being worked on? would we stay here again? the verdict is still out on that one. what im going to do is closely monitor the reviews here to see if things improve. if they have we certainly would stay again.',not_happy
id10464,' the hotel is very compact (very small lobby) but from what i hear most dc hotels are like that. the room was nice bed comfortable; only complaint was that the air in the room was really dry and the fixtures are a little run down. the staff were very nice and helpful and made the stay for my daughter and i. also we were originally booked at the rouge on a snique away sale but arrived at --:--am and there were no rooms left so we were put in a taxi and taken to the helix room paid for by the rouge. definitely not ideal but i guess these things happen and the situation was handled promptly.',not_happy
id10465,' when i first entered my room at the blake located conveniently near - el stops i was pleasantly surprised to see a lovely large room with a marble br. oops when getting ready for long leisurely hot tub bath i noticed that the tub was missing!! i called the desk and asked about getting a room with a tub and they said--no tubs in the hotel except on the first floor. i had only one choice of room--over the dumpsters on the first floor. at -:--am each morning i had close encounters with the smash banging clanging even on saturday. as i was paying full room price i asked if it was possible to get a complimentary continental breakfast each am. no was the response we dont do that. for $-- i had to battle with room service to give me both coffee and oj on the continental. you have choice of only one . the pastries were delicious though. also i must say that housekeeping was superb kind and accomodating. front desk staff need to work on their smiles.',not_happy
id10466,' we stayed at the hotel for - days when we first arrived the man at the front desk was very rude. we had been looking forward to this trip for months and had researched the hotel prior to our stay. when my fiancé asked the man about the free breakfast buffet we had read about online he informed us that if we wanted the buffet we would have to pay $--.-- a day per person to get it. so the next morning we ended up skipping breakfast. my fiancé asked a different front desk attendant about the breakfast buffet they let him know that it was free and didnt understand why the other man had told us we would be charged. the location is ok it costs about $- for a taxi downtown. we were switched rooms and neither of our rooms had a refrigerator which was hard since we were staying there for a full week and couldnt keep any leftovers. overall im surprised this hotel is a marriott. all other marriott is i have been to have been a lot nicer! its an ok place to stay and the view of the lake is nice if you are on one of the higher floors.',not_happy
id10467,' paid $--- for one night at this hotel this week. upon arrival was warmly greeted by the reception and portering staff which was a plus. unfortunatey the hotel couldnt offer me an overnight laundry or pressing service which was disappointing. although there was an iron and board in the room so i made the most of what i had. i was in room ---. a nice room reasonably sized with great view over the water and looking out upon the new jersey moored up opposite. the large king size bed was very comfortable. the internet help desk staff and room service staff were polite and helpful. the bathroom was lovely. clean new shower curtain and shower head big mirror plus magnified shaving mirror etc. these were the plus points. the decor in the room was a little tired . paintwork was yellowing with age. on a down side room --- was an adjoining room. the room it adjoined was occupied at the time of my stay. the door was locked in between but the noise was clearly audible. i heard them arrive back from dinner use the bathroom turn on the tv talk to each other etc etc. in addition the door onto the corridor was close to the neighbouring rooms and i could hear them come and go too. this room is convenient for the lift being just around the corner but also able to clearly hear conversations of people getting in-out of the lift saying good bye to friends etc. i was staying at this hotel for one night only and so didnt ask to swap rooms. also the noise did not become apparent until mid way through the evening. it got a little quieter later in the night but i could have done with a long restful sleep in preparation for my transatlantic flight the next day. all in all a disappointing stay in what could have been a great hotel. soundproofing around the doors would have helped.',not_happy
id10468,' was terribly disappointed with the room set up. imagine traveling for business and there is no desk in your room. also the internet hookup required me to go to reception and request a special piece of equipment which i would be charged for ($---) should i not personally return it.',not_happy
id10469,' this was for a quick getaway to get away from the rainy weather in wa and get some sun and shopping in. we stayed - nights on a buy - get - free deal from vacations to go. great deal as always when it comes to embassy suites. typical room for them included a sitting area with hideaway bed couch desk and bar area with sink. micro and fridge are great for an extended stay. bathroom is seperate from the bedroom so the setup is great for families. the service here was better than the average embassy suites. the wait staff learned our names and really made us feel welcome. right next to an outdoor mall restaurants and movie make the location good also.',not_happy
id10470,' in the past year ive had the opportunity to stay at the new yorker on several repeat trips . we had a couple of great rooms that stood out from the average room too for the same rate . no problems with any room other than one needed a few touchups and had a slow sink. that was the worst thing i can say . the location is ideal for getting around manhattan . penn station macys post office fashion district all close by and the walk to broadway is easily done. one night when other family was busy i walked there and back in about -- minutes to grab an item i saw in a shop earlier. the staff at the front desk of the new yorker is excellent so willing to help and the restaurants are both fine even though quite different in decor. we dined at the tic tock many times over the trips and coopers a couple times when we wanted some atmosphere . never an issue and the smiling staff members made our day. our rooms have always been clean and neat well decorated . housekeeping superb never saw a bug people aways cleaning during the day . it clearly shows they care . my daughter lived there for part of her schooling and it gave my wife a secure feeling because the staff was so helpful. the place has chram and character . love the history of the place too. on any future trip to nyc it will be the first place id consider for a night or a week.',happy
id10471,' we have just returned from spending - nights at the omni. we were greeted with smiles and a friendly helpful staff.the lobby is inviting and warmly decorated with an elegant charm. bring your appetite because the food is not only delicious but the portions are very generous. the rooms are quiet clean the beds very comfortable and the complimentary robes are a nice touch. the hotel couldnt be more conveniently located. we spent - days walking everywhere. it is within walking distance of many of boston is great attractions shopping dining and entertainment. we would not hesitate to recommend this hotel and look forward to staying here again.',happy
id10472,' we had a great time because of the hotel and their staff! they were always available to answer any and all questions we had! the rooms were clean and comfortable. we would highly recommend this hotel and will be back next year!!',happy
id10473,' so where to start. my party ended up in a single room at the sheraton for otakon ---- a local japanese animation convention. beyond the great location the front desk hotel staff were great. the check in was efficient quick and very well taken care of despite the masses of people there. we arrived at -:-- we had our car taken care of and we were in our room at -:--. the valet was pretty inexpensive ($-- for three nights of parking though it may have been per night but im not sure as they only charged us $--). further their platinum club lounge (as the one who booked the room was a platinum club member) was superb. the food was great the people were wonderful. finally their bag check was efficient well run and very good. on the other hand there were many many issues. first and foremost our bathroom flooded. it happens. they were quick in fixing it but it is still an issue. they also forgot our towels one day though they did deliver new ones upon being told. their website was also very inaccurate as it advertised free wireless internet in the common areas despite there being no such service. on top of that they lacked a book of amenities in the room and did not provide one; being hungry at - am and wishing for room service or some sort of map we were unable to procure one. the website was also very unhelpful lacking hours and locations of things. finally it seemed that getting a card remagnitized without all four cards there would reset all cards and prevent them from working meaning that by the end of the trip we had only a single working card and no real means of obtaining new working ones. the neutral in this case was the room situation. we had - people in a room one of which did not wish to share the bed and as he was paying one had to sleep on the floor me. as such while i cannot attest to the comfort of the beds they seemed nice. the room was of adequate size as well though it lacked a refrigerator which was not good.',not_happy
id10474,' arrived late on december --th and was greeted kindly and hospitably by older women in very nice officewent to the room to settle in an found bathroom cabinets all wood rotted and fixtures corroded. mattresses had a coating of dirt. we slept on top of the bed and left abruptly in the morning without even showering. it was shocking. the smoke detectors didnt work either. no coffee pot or hair dryer as promised. terrible experience...',not_happy
id10475,' we have stayed at the hotel palomar as our -th hotel on our trip through the us. what a design hotel the palomar is - a true gem! although there is still some work going on had absolutely no problem with it. when we complained about some minor deficiencies in the bathroom we were moved to another ultra design room (we could choose) of a size we have never experienced before (even the bellagio in las vegas was smaller). the palomar is and will become a top boutique hotel (once their advertised rooms with whirlpool etc are finalized). our compliments to the designer! the staff is very attentive and accomodating. well be back.',happy
id10476,' we stayed at this hotel based on the new renovations and the reviews on this site. as a frequent traveler - i take a very long time checking out facilities and reading reviews. one thing i do not do is google the address and do a crime check of the area. i will be doing this in the future. a hotel can be beautiful and serve a great breakfast however when you park your vehicle - parking spots from the front door and you walk out to leave and your car is gone - shocked! it had been stolen at -:-- that morning based on the security tape from the hotel. the hotel informed us that they have one security person from -- pm to - am. check the crime in this area and they should have a police officer on site for the safety of their customers. i am ashamed that i put my family at such a great risk and will continue to work on finding a way in which hotels can alert potential customers of the crime in the area. any suggestions towards this would be helpful. please do not stay here due to the crime rate.',not_happy
id10477,' i have made it my home while in the dc area two times now and will continue to do so. love the atmosphere and the staff. they make you feel more like family then guests.',happy
id10478,' i had a business meeting in nyc and took my family to mix vacation with business. stayed in various hotels in nyc but this was our first time at the hilton. we had two connecting rooms on the --th floor. first of all the rooms were very spacious for nyc. on our last trip to nyc we stayed at the sheraton towers and the rooms were very small so we were very pleased with the size of these rooms. second we were very pleased with the housekeeping staff. the rooms were very clean and housekeeping did a great job everyday. the hotel is within walking distance of many restaurants and very close to several different subway lines. the concierge has typewritten subway directions to many popular destinations which we found very helpful one small problem the hotel restaurant has a grade of b which according to a nyc local is very bad since it seems that most every restaurant in the city has an a . we avoided the restaurant just in case. also the hotel has a huge lobby with very few chairs. several times we wanted to stop in the lobby and talk to friends but there is no place to sit. overall though a very good and clean hotel and a great location.',happy
id10479,' stayed here on our first night to la and it was awesome the rooms were excellent we were pleasantly surprised about the whole hotel. the facilities that the hotel offers were excellent and so were the staff. the breakfast was a ---- but you cant have everything (especially when it was complementary). will give this advice to anyone staying in la bring or rent a sat nav because you will be lost with out it!',happy
id10480,' it may say westin on the sign but no one who works here got the memo. nor did anyone who works here pass basic hotel keeping --- - things like covering food on a room service tray when you bring the tray upstairs replacing broken light bulbs placing toiletries in a bathroom cleaning the bathroom...it was the total lack of cleanliness even on the high floors that did me in. it was the worst experience ive ever had in the starwood hotel family. starwood should either gut this one or ditch it.',not_happy
id10481,' i tried to make reservations at the french quarters guest apartments. i explained that i was coming to town for my grandmother is funeral and that my husband lost his dad - weeks ago. we asked if they could do better on the rate due to the circumstances of our trip. they were very accommodating at first then when i mentioned that we were going to go see a show the manager colin called me up to tell me that he felt duped and suggested i find another place to stay that i was no longer welcomed at the french quarters guest apartments. i was stunned. after all i just lost my grandmother and explained that i did not dupe him that i was coming in for a funeral and that after everything my husband and i had been through in the last - weekswe wanted a night to ourselves in the city. i hung up the phone in tears.',not_happy
id10482,' smooth checkin - got in early. very close to --th street mall and various eating locations. nice room-comfortable. not impressed with housekeeping got back at -.--pm one evening to find our room still hadnt been made up - we made a call to the front desk and someone came up and cleaned our room. we didnt receive a phone call the next day from the head housekeeper to apologise which was nice. great location for downtown parking is expensive though.',happy
id10483,' a great place to enjoy the trendy and busy life in the meatpacking district. the hotel has a intimate pool on the roof with great views although it becomes a too crowded area at night. comfortable but expensive rooms ( rather small). you are close to excellent shops and restaurants. a special touch in new york.',happy
id10484,' we have stayed at this hyatt place in the past and it was a wonderful place to stay. however on this trip all of that had changed. our assigned room was on the -th floor. the room smelled so bad that it literally gagged us when we entered. the manager assigned us another room on the -th floor and while not as bad as the first it too had a very unpleasant smell. i asked the clerk if they had had any problems with the airconditioning ducts etc. and he admitted that they had had a serious water leak a few weeks ago. i tried one more time with a room on the -nd floor and gave up. all of these rooms (and the entire -th floor even in the halls) smelled moldy and fishy. the rooms were clammy and the air conditioning system did not seem to be working properly. additionally only one elevator was working. that is the only elevator they will need if they do not correct this problem. i believe they have a serious water leak problem and eventually mold will be throughout the hotel. the staff was very nice and understanding. they did not bill me for the room when i checked out - hours later. too bad. i really liked this hyatt and its location on the river walk (away from center and loud portion of the river).',not_happy
id10485,' i stayed here on a friday night before an early sat am flight. i was flying by myself and price-lined this place for a song. it was a very basic no-frills hotel. the rooms could use a little updating and the carpet had a few tears but it was nice and clean. as others have said the full-wall width mirrors are a little weird as are the tvs mounted on top of a closet-type cabinet. i guess there was a pool and a fitness room but i didnt use either. i was surprised they put me in a double-queen room when i was by myself. the bed was comfortable and clean as was the bathroom. it was very quiet (a pleasant surprise). i checked in fairly late (-- pm) and the night clerk was friendly and efficient. parking was a little difficult (crowded) but i found a spot. i did the park and fly thing - there was no extra charge. the breakfast left a bit to be desired but for what i paid it wasnt bad. i parked for - days and simply called when i came back into town and the shuttle picked me up within -- minutes. i will definitely do this again to save on the stress of driving and parking the morning of an early flight. for less than the cost of parking at dia for - days i got a night at a hotel and parking. i was - as i said; ill do this again when i have to get to denver early for a flight out of town.',happy
id10486,' this was a comfortable place for my mom and i to stay the night we arrived in north carolina. it was a fairly quick drive from the airport and easy to find. the rooms were basic but the beds were fine the rooms were clean and it had an in-room coffee maker. the hotel has a continental breakfast that includes make-your-own waffles but we ate both dinner and breakfast across the street at cracker barrel. we dont have a cb in ak so it was a treat to go there. the are the hotel is in is fairly quiet. accessing the freeway was easy the next day when we headed up to marion. warning if youre driving- use a gps. the roads in north carolina arent marked all that well as far as assisting you to your destination. when we were driving back to charlotte from marion i didnt see a single sign on any highway that said charlotte x miles until we were - miles outside of charlotte. without a gps i would have been clueless.',not_happy
id10487,' my husband and i stayed at the allegro as my brother is wedding reception was here and let me just say....both the service and the reception (and everything it encompassed) were absolutely beautiful! check-in was a piece of pie and they were able to get my entire family checked in early which was a huge bonus. they have a very nice lobby-lounge where they have complimentary drinks all day (and wine in the evening). we were all upgraded to suites and the rooms were magnificent and the beds are probably the most comfortable ive ever slept in! the decor is very modern and sleek. i have to say that one of the manager is (iris) is so friendly and accommodating - you cannot go wrong if you are lucky enough to get to work with her on anything you might need. im also a photographer and often shoot in hotel rooms so after staying here for the wedding i thought this would be an absolute perfect hotel to shoot at; i booked my room for a few weekends later and once again it was a perfect stay the the perfect place to shoot!! i will absolutely be back again and again to stay at this magnificent hotel!',happy
id10488,' the room we stayed in was very small infact it was almost impossible to get undressed in the bathroom but the room was very clean and that was more important to us. location well you could not get better. half a block to magnificent mile and about five blocks from navy pier. the staff there could not be beat so helpful and all kinds of knowledge. (vic you are my hero). just outside on either corner there is a ---- and a dunkin donut mmmmmmmmmmmm. the roof top on the --nd floor was good and a great place to meet people from all over.',happy
id10489,' such a great hotel near central park. they always upgrade me without asking (for starwood status) and the suites have amazing views. both norma is and the burger joint offer top food and even the room service is great. definitely one of my favorites in new york',happy
id10490,' ok so its reasonably priced for a central location. however our room was very shabby and dark. a light fitting had fallen apart revealing bare wires the sheets and carpet were stained and torn and the curtains were disgusting. the room was also noisy being close to the main road (van ness) and the elevator is a museum piece. there is no restaurant on-site and the cafe (part of the same building but separately owned) had closed down though the receptionist still recommended it!! i definitely would not come here for a special occasion and i wouldnt stay there again with my family but for a cheap back-packers place its ok. the following night we stayed at the la quinta near the airport - it was cheaper and far nicer but out of town!',not_happy
id10491,' have stayed at this hotel a lot for indy --- events. was previously a holiday inn with an indoor aquatic facility as its main attraction. it was excellent this time. room was fine staff was attentive and very friendly. maintenance responded to a problem i had with the tv within - minutes and had it corrected. parking is plentiful and it is near major interstate roads. have no complaints whatsoever. a-c worked well room was quiet etc.',happy
id10492,' i am now officially way over staying in the midtown area in nyc and i think the upper east side may be my preferred locale. it is quiet and you can actually walk the streets at a relatively leisurely pace. the hotel wales is in a great spot --nd and madison ave. near the park and the subway walking distance to the met and the guggenheim. the rooms are quite small. ive stayed in twin rooms twice and they both have been pretty tiny. but for manhattan fairly standard. i think the staff seem particularly cheerful which i think is always a good sign. the only weirdness is that in both rooms the only mirror is in the bathroom. a small thing but kind of a hassle and so easily fixed!',happy
id10493,' fantastic hotel in a great location. staff were friendly and the room faultless. thanks to everybody at the taj.',happy
id10494,' the marriott courtyard tremont hotel is not a bad choice - as long as you dont want to sleep or youre deaf. the rooms (i had two) were nothing special but ok both equipped with modern furniture flat screen tv and internet access cleanliness was also ok. the breakfast could be better but is fair. so far so good but the building has an immense problem with noise exposure. the rooms are extrem clairaudient. you can hear every word you neighbour say (and not even that) every door that falls into the latch everyone that passes by on the hallway. if youre unlucky and you get a room nearby the elevator be glad on every bing when the door opens. but the worst thing is the noise that comes from outside. the hotel is located on a major street in the theater district surrounded by theaters discos and cinemas. there are a lot of people in the street the whole night there is always heavy traffic and hooting seems to be mandatory while driving on bostons roads. there must be also a hospital in the area expect to hear ambulances with sirens all night long. and if that wouldnt be even enough the hotel porter requests taxis by blowing a whistle regardless what time it is even in the early morning hours- that is --- when you try to sleep after an intercontinental flight. i guess there are better and mainly quiter places in downtown boston. if this hotel is your choise be sure to have ear protection with you. demand for a room located on the back side and preferable at the end of the hallway.',not_happy
id10495,' the only reason to stay here is if you dont know any better--but now youll have no excuse. our check-in experience was terrible; -- minute wait. tiny room with random tired furniture. no hot water--warm only. extreme traffic noise on --th floor. exercise room small unkempt poorly equipped. public spaces were small crowded unwelcoming.',not_happy
id10496,' we stayed at morgans for three night and we can really recommend it. if you like shopping it is a walking distance to great stores. the included breakfast is a big plus of course. the minus is that they dont offer free wi-fi and be careful using their cab service. they tried to charge us -- usd for taking us to new ark airport (taking a yellow cab is about -- usd on a flat rate).',happy
id10497,' we had to stay here for almost - weeks while my wife recovered from surgey at a nearby hospital. the sales manager worked with me on a long stay rate and i can say that i am very satisfied with the hotel property and the staff. all of the staff was friendly and accomodating. the shuttle ride from the airport had complimentary water. the hotel has free cookies and newspaper every day. i liked the library in the lobby that allows you to check out and read books. every morning there was a hot breakfast with eggs bacon or sausage and fruits. there was an evening reception mon-thursday with free beer wine and hot snacks. there is really not much more you can ask for. you easily walk to a pizza place thai outback liquor store and a mexican restraunt excellent stay and the pool and hottub was nice for my daughter.',happy
id10498,' my son and i stayed here over spring break. i got a room here at a very good price - almost as low as the cost of a nearby hostel. the room was very clean. i read a few reviews that said the rooms were small but considering the size of an apartment in nyc i didnt think it was that small. we had two double beds and if we had been traveling with a third person we probably could have squeezed in a rollaway bed. the bathroom was very clean and looked like it had been recently updated. a couple of cons - there was no screen on the window. we were on the --th floor and the window opened all the way but there was no screen or any other safety feature. the bottom of the window is about -.- feet off the floor so i kept having panic thoughts of my son (who was -- years old at the time) tripping and falling out the window...a little paranoia there. lol however i would not recommend this for someone traveling with a small child. also i could have sworn the rooms were advertised as having air conditioning. this one did not. im guessing they put window units in during the summer but since it was still march they hadnt put them in yet (it was unseasonably warm while we were there). that is just my guess anyway. the other thing that was a little odd was that the door lock looked like it had been broken before. i suppose if someone is really paraniod this might be an issue. however they have someone at the front desk -- hours a day. as a matter of fact when you go out they ask that you give them your room key and they will give it back when you return. unheard of in this day but it was kind of cool because you get to know the front desk people and they get to know you. they will ask for id if they dont recognize you but otherwise theyll just give you your key. again i suppose if someone is super paranoid this might be an issue but i felt very safe there - more safe than staying at a motel with outside entry in the middle of nowhere. also if youre not used to sleeping in a noisy city i would recommend bringing ear plugs. the windows are super thin and you can hear traffic and people all night - it is only a couple of blocks from time square so be prepared for traffic noise. i actually slept with a white noise track on my mp- player all night and as soon as i dozed off i didnt notice the noise anymore. aside from these small issues i thought it was a great place and i would definitely recommend it. they have a couple of nice lobby areas one of which has a couple of dining tables as well as a room with large lockers for rent for $-. that was great for us because we checked out at --am but our flight didnt leave until -pm so we locked up our luggage went out to see a few more sights came back and watched tv in the lobby for a while then left. this is a super deal in a great location and i would highly recommend it.',happy
id10499,' from the moment we stepped onto this hilton property we were treated like valued guests. the valet service was quick and courteous. without being asked the valet told us about the shuttle service and other valuable bits of information to make our stay enjoyable. robin at the front desk greeted us with a smile and a friendly personality. she gave us an upgraded room without asking (as we are gold hhonors members). she also gave us information about the hotel to make our stay pleasant. we used bell service at arrival and departure each time having victor help us with our luggage. what a professional courteous man he is. he was at our door within - minutes of calling for bell service on our departure. other delightful experiences included a fruit-snack basket delivered to us once we were settled into our room. also the executive floor lounge was comfortable and well attended. we had plentiful hors doeuvres the first evening and a great breakfast the next morning. if you wanted you could make a great meal of either offering. as for the accommodations our room was top notch. everything was clean stocked and beautiful. we had a great view of the hollywood hills and universal studios. just wonderful. this by far was the best stay at a hilton weve had. i wish our stay were longer. this was a treat and delight. we will be back.',happy
id10500,' i had the most wonderful experience this morning with the courtyard is park & fly service. i am going to be out of town for almost a week which gets really pricy when parking at the airport. i found the courtyard is park & fly feature and am saving half of what i would be paying if i had parked at the airport! as soon as i arrived the van was ready to take me to the airport so i probably got to the gate faster than if i had parked at the airport is long-term parking lot. the van driver was very nice and accommodating too dropping me off right at the curb of my airline (what a great service - especially if it is raining!). thank you courtyard for this wonderful service! i travel often and i will be utilizing this service again soon!',happy
id10501,' hotel is very charming. rooms are small (welcome to san fran!) but comfortable and a great location! set up more for leisure travelers than business travelers. cell signal from room is incredibly weak as well as wireless internet signal strength. call for your car well in advance of when you need it (-- min vs the ----- advised by the front desk). bathroom could use a bit of maintenance - white caulk around the window in the shower is mostly black from mold which is pretty disgusting and would be easy to fix!',not_happy
id10502,' stayed here with some friends as our --th birthday treat we had a suite which would have slept - at a push - bedroom with - double beds and a bed settee we had - bathrooms and a kitchen so plenty of room for the - of us. location was amazing opposite penn station and about times sq and empire state building a few minutes walk away. macys and old navy only - blocks down so again location perfect for shopping and sightseeing. would definitely stay there again perfect for business couples and families.',happy
id10503,' excellent lodging with well maintained grounds. all of the staff and especially georgiana in the breakfast dining area were very accomodating. rooms were very quiet even with aircraft departures overhead. we requested a smoking room which proved to be very fresh. highly recommend the king room so as to have a refrigerator and microwave.',happy
id10504,' i stayed here with friends in september and again in december with my boyfriend. both times my rooms were incredibly clean and the staff was very friendly. in september we had to check out well before we were due to leave and the staff at hotel -- allowed us to leave our luggage with them and shower after a hot sticky walk around central park. in december we booked through expedia and was only able to get two twin beds for - nights and - double bed for two nights. when it came time to check in the front desk gave us a room with one double bed for our whole stay. the shared bathrooms were always clean and had plenty of hot water in the showers. my only complaint is that our room was colder than we would have liked.',happy
id10505,' spent one night there with my parents taking them to nyc for the first time. they arent used to ny hotel prices and set up and i was really worried wed get there and it would be tiny and dingy and well a typical ny budget hotel. and i think we got lucky in a lot of ways as far as room selection - non-smoking two queen beds not close to an elevator or other noise-maker free upgrade to a larger room on the -th floor with a view of the empire state building. they said they try to give preference on the best rooms to people who book directly through them or their website. and we got there shortly after check-in. in any case it exceeded all expectations in terms of service cleanliness and comfort. great central location amazing value.',happy
id10506,' was a little hesitant in staying at this hotel due to some reviews i read prior to our trip. however i found it to be as others had said. definitely dated (elvis rock era) but in a nice way ! there could be some updates in the bathrooms for sure ~ they have seen better days. as im very fussy about clean rooms i was a little worried.... no need. i felt very comfortable here. the staff was super ! would definitely return.',happy
id10507,' the free breakfast is a nice amenity however it was sub par. luke warm potatoes etc. bathrooms are very small sink too low. elevators slow. that is my spill.',not_happy
id10508,' this hotel is in a wonderful location....very convienient to the metro and lots of great restaurants. we were able to walk to the national mall (with our - year old) and see the monuments and museums with no problem. we would definitely stay here again. the staff is very friendly and helpful.',happy
id10509,' my room was fine i used priceline got a first floor room. everything was fine but the bathroom had little ants in it. at one point there were about -- in the sink sometimes there would be a couple on the floor... didnt see any anywhere else in the room just the bathroom all three days. slept in each day so didnt get to try the complimentary breakfast. :( its about a -- minute drive to downtown seattle. worked fine for me. oh they have one computer available for use in the lobby which is pretty meh and it was giving me warnings when i used it which doesnt seem right either. the girl at the desk was super nice though. :)',not_happy
id10510,' this hotel is located within walking distance form sea-tac airport and you can even walk to the light rail way station (probably in less than - minutes). everything was kept pretty nicely and i dont have anything to complain. but the pool is located in the middle of the building - so if your room is facing the in-door pool there is no window that opens.',happy
id10511,' one night by the airport before we head home. this hotel was great. up graded to a suite and it was nice. two rooms(no closing door) with a hot tub spa in the room. too bad we were not there longer. fridge and little bar area nice and clean and two flat screen tvs. the real nice thing we are only - mins to the airport',happy
id10512,' my company has been using the motel capri for a few years now. it is in a good location for an event we attend every year. we had a pleasant experience in the past and decided to return again this year. our experience was far from prior ones. -. front desk was horrendously rude. first encounter with them when we arrived at --:--am they barked at us that check-in wasnt until -:-- and that was that! no welcoming words or offers to store bags just either you can wait here or come back. not a big deal but a little unpleasant. -. the room this time was not so nice. there were cigarette burns on the furniture and the bathroom had some issues ....but ok for the price. dirty carpeting on the floor... -. on our exit the same man we encountered upon our arrival informed us in again an unpleasant manner that keeping our bags for the day for our red-eye home was putting him out and not something he could easily do. in fact more than - hours was problematic and he simply wouldnt do it despite the fact that they had a system for it in place. so - nights of staying and i couldnt store my bag for a full day until we went to the airport. he yelled at me telling me to get out when i decided his tone and language had gone too far. i let him know i had been coming there for some time and my company uses it and i would expect if not service a kinder approach. i guess that is what we get for looking for value.... we spent our last day lugging our bags around town. but before we were sent on our way the desk guy decided to yell at me when i suggested his services were less than par...he said i had mental problems and more. it was rather funny and horrid at once. my suggestion is dont stay here unless you are willing to accept that $--- a night doesnt make you a valued customer. needless to say we will not be coming back! a little more down the street and you will find nicer options with better rooms and a little service ...which goes a long way!!!',not_happy
id10513,' as a meeting planner for a national non-profit organization i found the amenitites and meeting rooms to my liking. the registrants were equally satisfied with the sleeping rooms speed of elevators and cleanliness of the entire facility. the management was pleasant to work with and make every effort to serve the conference needs and the registrants. we all plan to make this our hotel of choice for personal trips to the city. the restaurant staff was eager to serve as well. the catering rates were reasonable and the food choices and presentations made for conference goers.',happy
id10514,' i was there in november and the food at the breakfast buffet was awful and overpriced. the waffles were hard as rocks the hot food wasnt hot there was only one type of pastry and it wasnt very good actually stale the fruit was tired and the pineapple was sour the biscuits were not homemade. there was no texas feel to the food no mexican type offerings or salsa. i could have been in any average hotel anywhere. the room had a balcony but it was so windy even propping the door open with a chair didnt work the door kept slamming shut - so much for trying to enjoy the weather. the walking trail was pretty short and not that interesting. the rooms were nice. the actual hotel was large and chopped up and it was a long walk every time i would go from the lobby to the elevators. the lobby seemed dark and depressing not inviting. it is probably a good place to stay if you are a golfer with money.',not_happy
id10515,' i booked the meeting room for a surprise party for my husbands --th birthday and i found myself being surprised by the subpreb service i recieved at the hampton. the minute i walked into the hotel loni and his staff were there to offer all of their services and went out of their way to help me get started on the set up of the party. during the two hour decoration time loni popped in ever so often to offer his help which when i took him up on it more than once he did with grace ( which included bringing in more tables for the party) and a smile. the beautiful new hotel had more to offer than i had expected and loni and his staff were eager to oblige any and all of my needs. the party was a blast and i criedit loni for a big part of it. thank you loni. i have and will continue to spread the word about loni and his staff at the hampton inn for it is not often these days that you get to experience true professionalism. thank you again the maccurdy party',happy
id10516,' the enjoyed th location continental breakfast and rooms. it was very hard to talk to a manager that would do anything i booked two queens and they moved me to a king suite i needed that extra bed!! i was not about it but every time i called they said a manager was never there. i wa very dissapoibte with their customer service when i was there too...hire nice employees that love people. but other than that the room and facility was perfect. a very good continental breakfast!!! just makes the day so much more enjoyable.',happy
id10517,' rooms very comfortable spacious clean excellent location two blocks from michigan avenue excellent breakfast. negative: charged internet connection u$s --.-- per day. too expensive!!!!!',happy
id10518,' recently stayed in a junior suite room for - nights. the front desk person said id been upgraded based on my gold swp to a junior suite. too bad that it was already the room type that i had reserved...some upgrade!! room was spacious but heavenly bathroom was the same size as the closet. hardly any room to move. worst thing about the stay was the flimsy pine doors. you could hear every other door being opened and closed throughout the long halls. this was particularly annoying during evening turndown services when you could hear a loud bang every two minutes. you can even hear the phone ring (loudly) from the room next door and the draft under the door is also pretty impressive (no a-c needed). location is great connected to two nice malls with plenty of shops and withing - blocks of newbury st. service was average. the bar was very nice. didnt have time to check out the fitness facility. overall a nice conference type hotel. could definitely use a renovation.',not_happy
id10519,' id read a few reviews before deciding to go ahead and book the mount vernon for nights. i figured that ultimately it was near locations that i wanted to see and that id only be sleeping there. when i arrived though - despite my credit card having been charged in april when i booked the room - my reservation could not be found by ben at the desk. he took my confirmation letter headed to the back came back apologized for the wait and then programmed our keys. the room was alright - the beds were old the carpet had some stains but it was a room. that night when we needed extra towels i asked at the desk and they were handed over with a smile. the next night though after a day playing tourist we tried to get back into the room only to discover that neither key worked. turns out our keys had only been activated for one of the three nights. it was taken care of at the desk but it was an inconvenience. would i stay there again? it is difficult to stay. the room served its purpose but was without any whistles of bells. it was affordable and breakfast was included but i cant really commit either way.',not_happy
id10520,' we travel to san francisco once or twice a year and want the best of everything. . we just came back from a five nighter and experienced another great stay. the nicely furnished room was clean very bright and airy with plenty of room and the king bed was extremely comfortable. the bathroom was furnished with extra large fluffy thick towels that were very soft not old and scratchy a hair dryer and bath and body products. this was a pleasant surprise and not the usual generic bathroom products. the hotel again provides a safe environment decor and the ambiance as well as the service were all perfect. if you are looking for a hotel which is conveniently located to union square san francisco shopping centre cable car turnaround bart or muni metro station and-or sf muni stay here. we will never stay any where else. the front desk and elevators are so close to the entrance that you can save your energy for the streets of san francisco. everyone on this hotel staff that we came in contact with was caring and helpful appeared to take great pride in their work and thanked us for staying at the hotel.',happy
id10521,' my wife and i stayed one night at the fairly new jw marriott in indianapolis in mid-july. we normally stay at the conrad what visiting indy but decided to try out the new hotel. the hotel is over-sized - probably -x the size of the conrad. almost reminds one of a vegas-style hotel. the styling of the hotel is very modern-eclectic - it stands in sharp contrast to the more conservative and traditional conrad styling. i personally prefer the conrad but im sure others will prefer the jw. the jw lobby is loud and busy - conrad is quiet and reserved. the service was generally pretty good - however the luggage did take over -- minutes to get to the room. i finally went down stairs to retrieve the luggage at which point the bell man brought it up. we did not order room service or eat at the restaurants so we got little exposure to the service other than the valet which was fine. the room view was spectacular. we were on the top floor and had an end room - two walls with floor to ceiling glass. amazing. this is one area that the conrad can not complete with jw - the views. otherwise the room was like the lobby - more modern in design. the office chair looks like something from my parents -- is kitchen. take note: the bathroom does not have a tub - least not in our room. also the room did not have a couch (which you get at the conrad) although there is room for one. but overall the room was very nice beds were comfortable. the pool is very small - smaller than conrad and i do not like the raised design of the pool. hot tub was nice sized and the excerise facility was very large. one area where the conrad is obviously superior to the jw is the changing-shower facilities for the pools and excercise rooms. there is no comparison. conrad feels like an exclusive golf club with dry-wet sauna multiple showers many free amenities etc. the jw feels like a public changing area with no saunas and few free amenities. the conrad comes equipped with robes and they are nowhere in sight at the jw. the presence of a starbucks in the meetings area is a nice feature. overall the new jw is a great new hotel in indy but my vote is still that conrad is a distant first. if you are an executive used to high-end treatment it is my opinion the jw probably will not quite satisfy like the conrad.',happy
id10522,' i was looking for a hotel with an outdoor pool because i was there during july. few hotels in nyc have outdoor pools and the other ones that i found were outrageously expensive. the thompson les was a good price and i love the les. the hotel staff was friendly and accommodating. the pool gets crowded in late afternoon so get there early.',happy
id10523,' we traveled by chartered bus from nc to columbus oh for our family reunion...long trip (about -- of us including kids teens middle-agers & elderly) but all happy to travel together. was late when we arrived at the hawthorn (airport). worst travel experience ive had in a long time!!! ill start with the happy ending! the happy ending was when a few of us took it upon ourselves to get the heck out of there and check into a much safer-cleaner hotel for only a few $$$ more which was less than - min away to enjoy the remainder of the weekend. where do i start about this poor excuse for a hotel? no towels-not enough wash cloths (i had to dry off with a pillow case) smelly rooms dirty linen & tub clogged tub wet carpet unkept trashy overgrown grounds holes in exterior doors to rooms spider webs galore wobbly boards on steps-porches leading to rooms insects wet stains on bed pair of panties w-a pad left on floor beside bed inadequate kitchen items raccoon eating from garbage area alley cats roaming drug deals in parking lot inadequate lighting manager never returned calls re: numerous complaints unprofessionally dressed night auditor rusty shuttlebus bad-looking surroundings. i was very concerned for all the family members who stayed at this place. im not one who typically takes the time to write hotel reviews but this experience was terrible enough that i felt compelled to do so. the owners-managers of this place need to just face the music and do whatever needs to be done to renovate update clean out-clean up or just shut it down. no joke this hotel is not a safe place to stay. wyndam this place may eventually ruin your great reputation!!!!',not_happy
id10524,' based on the other reviews i read on this property my expectations for this property were pretty high. dont get me wrong for a hampton this is a nice place but ive stayed at way nicer hampton is in the past. my room was a nice size and cleaned very nicely every day but in need of an update (embedded grime in the bathroom cracks in various places etc.). the evening reception is a nice touch if you are ok with nachos and draft beer (not that there is anything wrong with that). the fitness facilities are in desperate need of an update and are among the worst ive seen lately (hilton rep is if you read this - please please please update the fitness facilities at the older hamptons). the wi-fi was sketchy and dropped me off several times a night. the area itself is lacking in food and shopping options. there are maybe - or - restaurants at this exit all of which are fast food. youll have to drive a few exits down to for a sit down meal and shopping of any sort. all that said the staff was very nice and the accomodations were acceptable.',not_happy
id10525,' a great find in midtown! the hotel was in the perfect location for business (barely a block from the empire state building) as well as a little leisure (about -- blocks to times square). the staff was extremely friendly the concierge very helpful. the rooms were small (but normal for manhattan) but absolutely immaculate. the hotel was clean and safe. note that the standard king rooms only have showers - not bathtubs. will definitely be staying here on future business and may consider it on my next leisure trip!',happy
id10526,' i just completed a --night stay at the philadelphia westin. this hotel was picked for me because it was across the street from the building where the office i was visiting was located. good location for me but i dont know if id pick this spot if i was a tourist. it was nice to be near the food court at the liberty place and the other restaurants around within walking distance but most of the tourist stuff wasnt around where i was located. the service was great. everyone from the front door staff to the folks at the front desk to the people with guest services-room service were very nice. on a couple of different occasions my room key failed to work and the staff was great about having new cards programmed for me so i didnt have to wait too long. prices through room service and down at the restaurant were a little steep but probably not much different from other big cities. in general id say room cleanliness was pretty good. there were a couple of questionable stains on the wall near the bed as well as a couple on sheets-pillowcases on certain days. also there was one day where i found a wash cloth with a red spot. i tossed it on the floor assuming housekeeping would replace it. the next day when i picked up a new wash cloth from the counter i found another red spot...surprisinly similar to the one from the previous day. no proof it was indeed the same...but no proof it wasnt. the heavenly beds are still pretty good...not as fantastic as i remember from my last westin stay but since i wasnt getting a ton of sleep at night anyway it wasnt really mattering much. i had a corporate rate of $----night which i guess isnt terrible but if youre paying much over this i think id look for something in a better part of town with more people out and about at night if that is your thing.',happy
id10527,' stayed here in a -bdrm suite for - nights in november. overall definitely enjoyed the stay and we thought the staff were excellent. likes - good location near main station and chrysler building. - a la carte breakfast at the restaurant came with the room. try the chilli spiced hollandaise eggs benedict! - you can get real coffee in the bar not the usual stuff you get in america. - good size room (for manhattan) with good amenities and technology - free internet dislikes - the shower head over the bath kept on switching itself back to the bath head - charging for small things like bottled water overall enjoyed the stay and would stay here again. not so passionate though that i wouldnt stay somewhere else if i could find a good deal elsewhere.',happy
id10528,' we chose the argonaut because we got a great special on travelzoo for four nights. we arrived around -pm check in was at -pm but they had a room ready. i highly recommend becoming an in touch kimpton member you get special discounts and a $-- credit to raid the mini bar! the room location was initially disappointing we faced another building and the view overlooked a rooftop as well. we asked the desk clerk sarah for a different room and she readily gave us a room on the third floor over looking a courtyard in the cannery excellent! the concierge helped us rent a go car which was fun but it was cold that day if you rent one bring a small blanket to cover your legs will definitely make the ride more enjoyable i also reccommend buying a muni pass they are about $-- for three days but you get unlimited rides on the cable cars buses and trolley. a ride on a cable car is $- each way. staff was very friendly doorman at night was hilarious room was well kept and clean would definitely stay there again!',happy
id10529,' i was there on business in may so this is a little late. did have some free time with some colleagues from houston and went to nasa and a couple of great restaurants (cant remember their names right now). the houstonian is a beautiful property in its own secluded setting. the lobby is warm rustic spacious and elegant. the rooms were fantastic. service top notch. got a spa treatment and it was wonderful and relaxing. the spa and fitness center are a must do. there is a walking trail around the property that is great to take advantage of. tennis courts as well. the pool areas are fun tropical setting. can order snack food and drinks at the pool bar. had breakfast one morning in their restaurant and no complaints typical hotel breakfast but good. also had a glass of wine in the bar area one night and perfectly fine as well. the atmosphere and service in both instances were great. i would love to find a reason to come back and stay at the houstonian. great for business and a weekend get away. busy place seems popular nice wedding going on while i was there. george bush sr. is old house is on the property and i guess they use it for receptions.',happy
id10530,' i stayed here while helping my son get set up as a graduate student at ohio state. this was a great hotel. the rooms were large and clean the bed extremely comfortable. we had a great view of the ohio state campus from our room. the service here is among the best ive had at a hotel. everyone who we worked with was very young very sincere very friendly and very eager to help. they have a very nice fitness room here and a very good restaurant.',happy
id10531,' this is one of those priceline coups - for those of us who trust priceline a whole lot more than we should - this must be where they make their money back. even after you pay for the upgrade to a double bed suite the rooms are cramped walls are very thin windows are tiny and the staff - well theyre just not as friendly as a real four-star hotel. great location but your $--- priceline room will run you over $--- after you pay for your upgrade your parking your internet access. then we add taxes. speaking from experience you can do a lot better in the theatre district with priceline if you drop one of the stars.',not_happy
id10532,' stayed here for - days the hotel is very nice the staff were helpful. the rooms were nice and the view was amazing! the location is right next to the ocean and the walkway it is but a short walk to the midway aircraft carrier museum a very affordable tour and highly recommended. all in all i wouldnt hesitate to stay here again.',happy
id10533,' nice place but the rooms are very small.................................',not_happy
id10534,' the hotel is in a great location handy for airport but also for -- (though the street signs are somewhat undersized and cryptic). the food at the ruby tuesday is nearby was atrocious. the hotel building itself is ok but not fancy - the lobby is not particularly prepossessing. the staff were very helpful and friendly couldnt have been more accommodating or kind or willing to help. the room was perfectly adequate not too weirdly decorated and everything was clean. the comfy bed had - pillows of different thicknesses which i really appreciated. no smokiness in non-smoking rooms. the continental breakfast was abundant and pretty reasonable of its type muffins bagels cereal juice coffee. free wifi prompt shuttle service excellent room price. i had read some unfavorable reviews & was prepared for something bad but the good staff and physical comfort made it a pleasant stay.',happy
id10535,' i just got back from a two day stay at the fisherman is wharf hyatt and while the hotel is in a great location and the staff was extreamly friendly there were issues with the rooms mostly the bathroom. here is a idea bathrooms are a tool for your stay they need to provide a function and when it is over designed for visual appeal it looses the function. a two inch deep sink does one thing... it splashes water most of it on you. as for the shower it has a recessed shower head in the ceiling i am - -- and can adjust it my friend is - - and she had to get on her tip toes someone who is - - or shorter better bring there tooth brush into the shower and poke at it if they want to adjust it. it is also in front of the of the shower handles and the shower door does not slide. this means you have to turn the water on standing under it for a nice blast of cold water until you can dive out of the way or until it is warm enough to get back under. some other things might help this hotel get the - or - rating the would like and that is dont let the city or whoever position a giant dumpster in front of your hotel. not only is it a eye sore it is very loud when items are thrown into it. there are a lot of places on that street that are not occupied ---- and how about a mini bar?? i know when i booked the room it didnt have one and it didnt bother me from my computor... it did bother me when i wanted a drink when i got to my room. overall the rooms were very clean the staff very nice and the location is great some small changes and the hotel would be great also. until then it is just a little above average.',not_happy
id10536,' we had a wonderful stay at this hotel. when we arrived we were promptly greeted by the valet worker who was very friendly. he had me go over the car to make sure that there werent any scratches on the car and asked if we needed a luggage cart to our room. the only downside is that valet is $-- per day but to me it was well worth it and i knew my car was being kept somewhere safe for being in a major city. the lobby was very well decorated and we were greeted warmly by the front desk staff. he asked us the reason for our stay and i mentioned that we were there for a night out with a group of friends in the area. he even gave us free passes to a local bar at the power plant live area. our room was very clean and it still smelled like the cleaner when we walked in! the beds were also very comfy. there was a nice sized flat screen tv and the bathroom was also very clean and a deent size. we were attending a concert at rams head live that night and it was a ---- minute walk there and it was also very safe. we left rams head around -:--am and walked back with a friend but it was also very safe to walk back at that time of night as there were plenty of people walking about and it was well lit. we didnt have any problems with noise and slept nicely. the next morning i called down to valet for my car and it was brought to me within -- minutes. the valet worker even provided us with cold bottled water for our ride home and gave me a map with directions on how to get out of the city safely. we were very pleased with our stay. one of the best hotels weve ever stayed in. we will definitely be back when we need to stay in baltimore!',happy
id10537,' we have stayed in the charlotte area a number of times but never before at the marriott city center. the location suited our needs perfectly for this particular trip. the check-in and bellman staff was exceptionally courteous and quite efficient. the lobby was attractive and well-maintained. self-parking in the garage is not difficult once you navigate the very sharp and narrow curve in the entrance ramp. it felt reasonably safe and well lit. our room was a bit small but certainly clean and comfortable and very reasonably priced given our discount (aaa aarp and marriott- sponsored packages all work out to pretty much the same weekend discount). but and here is why i only rate our stay neutral and consider even that somewhat generous: we were there on friday and saturday nights. friday night we were awakened by extremely loud voices and laughter in the hallway right outside our room on an upper floor. i peeked out the security peephole and saw a group of well-dressed young people. they were calling to each other from doorway to doorway down the hall and generally behaving as though they were in a college dorm on a weekend night. i assume we were the unfortunate hallmates of people who had attended a very successful rehearsal dinner or other youth-oriented event where a lot of alcohol had been consumed and the reality of being in a grownup setting had been forgotten. i called the desk to complain and after five minutes the noise subsided somewhat whether because the celebrants realized their behavior was unacceptable or because someone came up from the desk to tell them to be quiet i do not know. saturday night was much worse and something the hotel should have controlled. the relatively unobtrusive thumping music we had heard and ignored in the background friday night had become a major annoyance blasting up to our high-floor room for hours. we tried to go to sleep about --:--; it continued until after - a.m. several times between - a.m. and - a.m. i called the desk and was told various things among them that there had once been a club nearby that caused noise problems and the problem had just reappeared.... they were sending someone across the street to complain to the club...not clear if they were calling police not quite clear how many other people if any had called to complain this particular night it was as loud as if we were on the street right outside the club--but keep in mind that not only were we on a high floor we had our windows closed and the air conditioning was on. i suppose that on a week night for business travelers the marriott ceity center is still a viable option but i dont know the club habits of charlotte--perhaps even on a week night there might be an issue. unless i were to be told with certainty that the club noise was no longer an issue i would not stay at this marriott again despite its excellent location. i am also disappointed that although my husband included a comment about the excessive noise and poor response from staff in his response to the standard how was your visit survey he received upon our return home we have received no reply or acknowledgment of any kind--nearly a month after the survey was returned.',not_happy
id10538,' booking online weeks in advance for a standard room with two beds for a overnight stay in the haight-ashbury area of san francisco i was very pleased! my mother had found this boutique hotel and thought it would be fitting. lovely staff we were upgraded to a - bedroom suite with full kitchen dining room living area - bedrooms and a bath.. it was a well sized apartment. they guided us through the area with a map outlining restaurants and personal notes about each one. located a block from the popular haight street and right across from the golden gate park. very nice continental breakfast as well as organizing the airport town car for us. (p.s. the vegetarian indian restaurant new ganges a few blocks away was such a wonderful experience!) would definitely revisit stanyan!',happy
id10539,' stayed here for the second time. things are a bit tired like the tv coffee maker and a couple more things. priority club members get an invitation to the lounge and a snack per usual. i just get a feeling that the management is satisfied with things and have no ideas for improvement.',happy
id10540,' our room was a little dim and cramped but generally fine. the hotel seemed safe-secure the breakfast was quite decent and the location was pretty good being right around the corner from the walk of fame etc. good value for what and where it is.',not_happy
id10541,' i was in doubt as whether to give - or - stars to this hotel because it excels in some points but may use some renovation. arrival: the lobby is marvelous. with the cascade foliage and lake really nice. coi fishes require a lot of care so it gives you a measure of how well it has to be maintained in order for the fishes to grow and they seemed in good shape. the girls at the reception and all other services were extremely friendly and all of our small issues were well attended. a+ room: the room was facing the garden basically it faced a palm tree but it was ok it provided good shade and kept the place cooler. all amenities were available in the room. bathroom was ok. but we had to move some furniture (my little one tends to fall from the bed so we always need to create some barriers around his side of the bed) and we noticed that behind furniture the vacuum cleaner had not been used in quite a while. daily cleaning was done but from time to time you have to dust behind the beds too!! that took some points off. also rooms start being worn out a bit although this is not a big issue in my opinion. premises: very nice. we did not use the pool as kids liked the beach (see previous review for details) it was clean and calm (at least in the morning). overall it is all well kept and clean. we had breakfast at the restaurant and it was fine. we were away most of the day so you may want to refer to other reviews for local activities. i have to add that it is well located in -- minutes (driving) you can reach almost anything which was the main reason of picking this hotel instead of the coronado loews. we did not regret the choice. it is placed in a friendly neighborhood too.',not_happy
id10542,' this is a friendly old style city hotel currently undergoing refurbishment. we got a room which had been refurbished and was clean and spacious - it had a separate dining-kitchen and a bathroom with an external window. the hallway was sheeted off and dusty due to the refurb but was not really a problem. the elevators are quaint and manually-operated. the hotels location is walking distance (- blocks) from the whithouse and the lincoln memorial and there is a regular bus from opposite the hotel to the capitol and smithsonian. for dining there is plently of choice around the hotel and georgetown is a short bus ride away.',happy
id10543,' we had a great experience - the staff was friendly and helpful the location quite good. when we arrived we were a bit shocked by the $-- parking so we just asked the attendant whether he could recommend any less expensive options and he gave us printed instructions on how to get to the alternate parking which is $-- and attached to the mezzanine level by a skybridge. then when we checked in (wed purchased our room on priceline for only $--- for a weeknight so the value was great) there was no lineup. it was after our dinner out and --:--pm so that probably accounted for the lack of lineup. the service was friendly and when i asked if they had any rooms with a king bed she said that sadly those were all spoken for but they did have a parlor rooom on the --th floor with views over the city and harbour. amazing views. great stay comfortable bed and the room we were given was twice the size of a regular room. so nice that she thought of it; by --:--pm it isnt likely that anyone else is going to buy it so she made us ! i would be very pleased if priceline or hotwire selected the westin for me again and if i were a business traveler i would be very with it.',happy
id10544,' jeffrey was friendly and helpful throughout our stay.',happy
id10545,' i stayed there - days for a conference. my company paid $--- a night. the hotel is clean convienently located and the service from the staff is excellent. the rooms were okay however the mattress was very soft. other people i talked to at the conference mentioned the same thing. internet access was pricey $--.-- per night in the room. other people i was with had high speed internet cards on their pcs and they did not work in the large ballrooms. one tip if you are leaving to go to ohare in the afternoon take the red line subway to the blue line subway. its a lot faster and it only costs $-.--. would i stay here again for business yes for personal purposes maybe if the rate was a lot chaeaper.',not_happy
id10546,' in march this year i booked a - night stay at this hotel - i clearly specified a non-smoking room (since i am asthmatic). i spent a distressing and uncomfortable first night due to the overpoweringly unpleasant musty smell of the room. but it was next morning that i found that all rooms on that floor were for smokers. indeed there was a california state notice on the back of the door warning guests of the health risks of sleeping in the room. the next morning i requested (and was given) a different room for the remaining - nights. when i asked why i wasnt allocated a non-smoking room when this had been booked - months earlier the counter clerk responded - it hadnt been possible to allocate rooms so far in advance . what on earth did that mean? i set out my dissatisfaction with teh arrangements on a feedback form. four weeks on i have heard nothing from the hotel. i accept the fact that errors can be made. however i deplore the fact that at no point has anyone from the hotel attempted to explain or apologise for this disgraceful lapse in customer care.',not_happy
id10547,' i arrived to this location late into the night very exhausted from travel. to my disappointment the room was smelly toilet had urine on it and my daughter and i were bitten by what i assume were fleas. carpet was stained and dirty. bath tub needs scrubbing. i was worried about safety of the doors since it was an exterior entrance but the door jammed and we almost couldnt get out. i turned in my key and left to find lodging elsewhere @ -:-- a.m. this location gives la quinta hotels a bad name.',not_happy
id10548,' my wife and i spent our --th wedding anniversary at the library hotel based on a nyc local is recommendation. we had a really nice visit (too short) and the staff and amenities at the hotel were fantastic. we had a slightly upgraded room which was perfectly fine in size - cozy. room was clean and well appointed. the rooftop patio is a must-do and the -nd floor reading room was a welcome rest stop. location is perfect for exploring nyc. overall a fantastic experience.',happy
id10549,' loved the sofitel!!!! it was a wonderful experience. very convenient central location to it all. the hotel staff was professional friendly and most helpful (they even spoke in french...fun!). the staff accomodated our special request for an early check-in. a room was waiting and available upon arrival. the hotel is immaculate and just as pictured. we could not get over how comfortable the beds were. for being such a central location there was no street noise. we did a lot of research before booking. this was our first time staying overnight in nyc and we were overwlemed by all of the hotel choices. i have to say we were anything but disappointed. it was truly wonderful. the only downside...did not care for the gaby restaurant at all. we wanted to relax and have a drink before ending the evening. the music played at the bar was loud and didnt really match the atmosphere. we went back the next morning because we had breakfast vouchers. we were a party of four with only two vouchers. a scone was $- pancakes were like $--. we would have been better off grabbing something from starbucks instead. even with the two vouchers the breakfast bill was outrageous for the fare. next time well skip the gaby.',happy
id10550,' being located so close to the airport i expected to hear some sounds from planes landing and taking off. that wasnt the case. in fact the hotel is so well insulated that there was practially no noise coming from outside. the problem was the sounds of adjacent room doors opening and closing. made for a very unpleasant night is stay. i enjoy hyatt is hotels...but dont think ill stay here again.',not_happy
id10551,' this hotel was right in the middle of everything. we had no problems getting in and out of the hotel to places for dinner to work hailing a cab etc. each night i received complimentary turn down service with chocolates and a bottle of water. my room was cleaned every day as well with new soaps and shampoos provided. i used the complimentary gym as well and hada great view of the city. i would recommend this hotel to anyone visiting the city for the first time and wanting something that is right in the middle of everything.',happy
id10552,' this is a very reasonable place to stay price is right clean and good location would say again',not_happy
id10553,' we stayed in this hotel for part of our honeymoon and it really exceeded expectations!! first of all the manager of the hotel was so helpful and accommodating! all the staff were so polite and always smiling. our room had the most fantastic view overlooking the beach it was just amazing! rooms are really big and so comfortable. bathroom was moderne and nice. one day when we hot back to the room there was a bottle of champagne in an ice bucket waiting for us! that was so nice of the staff to do that for us! location is really good right next to the beach and near the shops and bars. also breakfast in the morning was very good lots of food to choose from. the pool also was brilliant with a fantastic view of the ocean. all in all i highly recommend this hotel and will definitely be returning in the future!',happy
id10554,' hotel is right off the freeway and close to love field so convenient location. front desk clerk was outstanding & very helpful. rooms are nice clean good amenities (like a full sized fridge). nice courtyard. the coffee offered in the lobby wasnt very good but the ones with the room coffee maker were sufficient. overall would recommend. good breakfast at the restaurant next door. (tip: theyll deliver to the hotel!)',happy
id10555,' as someone who claimes master road warrior status (- months out of the year on the road) i stay at a lot of extended stay hotels. my past experiences with other staybridge properties have been pretty darned good. but this place is a whole nuther story. the rooms are small and crowded with cheap cheezy furnishings. the kitchens are tiny- think easy bake oven -except there is no oven. it was impossible to adjust the temperature of the water or increase the feeble flow of the shower. it is not possible to reset the temperature in the room (permanently set at a cozy -- degrees) my my i could just go on and on and on but i think you get the picture. if this had been my first experience with the staybridge suite chain i would certainly never stay at another.',not_happy
id10556,' the hotel was very clean and nice. the maids did a great job keeping it clean. upon arrival a lady named jane greeted me and gave me some tourist information and to to get around town with public transportation on a map. i stayed for - days. my room was large clean had a flat screen wall mounted samsung tv.. decent size. a little table dresser closet plenty of wall outlets for plug-in . large mirror also. bed was king size. lamps were nice but still covered in plastic??the bathroom was nice it had mirrors so you could see your backside as well as watch tv in the mirror from the toilet.(lol) i usually stay fairly neat and need little service from the maids. my biggest problem and one of the reasons they lose a star is because i placed the do not disturb sign up and the maids still came in and cleaned. they did this - or - days in a row. if i pay for a room and place a sign up that says do not disturb i expect them to respect it. the maid was asian and spoke almost no english so i assume she couldnt read the sign either. right across the street is brenda is soul food . there is never any wait for one person even if there is an hour wait. i brought two different friends by and since the door locks to the elevator and she buzzes you in after she identifies you she needs an id from any visitor is . this is a little bit of a hassle and she reserves the right to refuse a guest from entrance. although she didnt with me she could possibly not like your guest and deny them entrance. i asked if they had hot water an d they gave me a hot water pot and plug leith - green tea bags... nice. there isnt any coffee fridge microwave or continental breakfast but it was only --$ a night for me and with nothing else available that was decent for less than ---$ last minute it worked fine. the manger jane was very nice but she must live there with her dog because every time i go in and out the hotel there she is standing out front like she is guarding the hotel. i felt like i was renting a room from a nosy landlord kind of she was nice and the place was too it was just a feeling i had. there was free wifi which was fairly quick but it automatically bumps you off like every -- minutes and then you have to log back in all over. it was a little annoying. the bathroom also was very ready to have the floors ripped out and replaced with tile( they were linoleum.) albeit was kept clean. upon leaving i was running late for the train back to the airport. i asked the manager jane when i was checking out if i could take a cab to the train would be better than walking - blocks. she calls a cab she knows and she says yea it is too close. and starts to kind of lecture me that i should have left earlier( obviously im know ) im running late and need to pay and leave but she is lecturing me still. finally i asked if i could pay and leave. she took my credit card and gave me a bag of ghiriadelli chocolates upon check out. i would stay again but i will probably check others first',happy
id10557,' my boyfriend and i stayed at the omni san francisco may -----st. we had a wonderful stay and i could not recommend this hotel more highly! the room was beautiful and spacious and extermely clean. i have never stayed in hotel room more spotless than this one. even our spare toilet paper roll was wrapped in pink ribbon!! the doormen were always at the ready to open the door or help if you had any questions. the service here is impeccable. we had a problem with our toilet one night and the service person arrived in less than - minutes and had it fixed immediately. the location of this hotel is perfect. it is away from the hustle and bustle of fisherman is wharf and the seedier union square. we rented a car and were glad we did as the lines for the cable cars were extremely long-being a holiday weekend. to avoid paying for parking if you are there on a weekend and have the patience to find a spot you can park overnight on the street if your meter isnt chargeable on weekends. otherwise if you park one block up at the st mary is garage it is about $--.-----which beats the $-- you have to pay to park at the hotel. i recommend this property to anyone who is going to san francisco. excellent hotel and will absolutely stay here again!!',happy
id10558,' lovely indoor pool area looks like a lodge. staff was friendly and helpful. room was clean very comfortable and spacious with minimal noise from outside (you could hear planes but only if you really listened for them). the breakfast buffet was good value with great coffee (starbucks) but the omelet chef did not have the slightest clue as to what he was doing. i got more of a scramble than an omelet and he might have put all of three spinach leaves in the whole thing which cooked down to nothing. i booked a cars eat free package which included parking and a $-- gas card - if they still have this deal it is worth it. overall a very good experience.',happy
id10559,' i highly recommend this hotel and would definitely stay there again myself. i always say that it is the little things that count in evaluating hotels. free internet access is one of those little things that can make an impact on your stay. hard rock understands that. why cant other upscale hotels understand that since it is such big part of everyone is professional and personal lives? when i checked in a better room was available and i was given a free upgrade (another one of those little things ). the front desk staff were incredibly friendly and welcoming. the location is perfect - just a few blocks away from michigan ave. but far enough away from it that you dont have to deal with the noise and lack of cabs. the hotel is also within walking distance of the clark-lake el station. the rooms are spacious spotless and modern. mine happened to offer the best views of the city (facing north). overall a great night is stay!',happy
id10560,' ive stayed at this hotel several times for business over the years. while i wouldnt necessarily recommend it for a romantic weekend getaway it is fine as a functional hotel for business travelers. pros: one of the better locations in downtown austin. youre within reasonable walking distance of south congress restaurants and trailers and the -th street entertainment district. as a runner it is awesome to basically be a staircase away from the town lake hike and bike trail. the views arent bad: capital building on the downtown side and if youre up high enough town lake on the south side. the rooms could use updating but are clean. i had about -- hd channels on my flat screen. there was a small workspace. housecleaning did a good job during my --night stay. cons: im reimbursed but if forced to pay $-- a night for parking out of my pocket would stay at a different hotel. the wi fi is $-- bucks a night with poor coverage. they do have a computer downstairs behind the concierge if you need to hop online for a few minutes. overall i choose this hotel because of the location friendly staff and i get a good night is sleep on their beds.',happy
id10561,' we stayed at the w hollywood recently for a large-scale event we were having nearby. while we were running around managing logistics karen daily and her team were behind the scenes helping us greet our clients with a smile and a bottle of champagne. the service grounds and overall experience were fantastic thanks to all of the people that make this hotel tick. were back in la every month or two and undoubtedly will call this location our home away from home. thanks karen!!',happy
id10562,' the argonaut is located in fisherman is wharf by the water. it is charming with a cool nautical theme and a great staff. the hotel is very accommodating. we booked rooms for a short two night stay but then decided to spend our second night in napa. the hotel desk staff graciously canceled our second night without penalty. we reserved two rooms an interior queen and a deluxe room. the queen as expected was very small although the decor made up for the size. the deluxe room had a view but unfortunately our window looked into the scaffolding of the building across the street. when you stay there request a higher floor (-rd or higher) facing the water. also the argonaut offers a lot of package deals. if you are driving a car check out the deals that come with parking. the hotel charges $-- a night for parking (i parked on the street to save the charge and the bellman still walked over to my car and helped me with my bags. gotta love this hotel). a rate that includes parking is often a better option than a regular room rate (the packages also include breakfast etc). fisherman is wharf is one big tourist trap so the area is deserted at night.. but you can get to other neighborhoods quickly. avoid eating in the area.. food is not great and charges are high. snag a cab or the cable car to another neighborhood and get a great meal for a lot less. during the day its an interesting area to walk around.. and again you can grab a cable car and visit other neighborhoods. i am a big fan of the kimpton hotels and this ia a great one. the decor makes it a lot of fun. id recommend it and ill plan to stay there again in the future.',happy
id10563,' i went on a --night business trip to chicago and my hotel was booked for me. i was pleasantly surprised when we arrived at the hotel. once checked in i was given a king size room on the --th floor. the view is awesome and i loved the -- plasma flat screen tv. the bathroom had plenty of towels and tolietries for one night. there was a small mini fridge and liquors on the dresser- nice touch but pricey- $- for an oj! our group met back down at the crimson lounge. i liked the music- atmosphere but a lady came around wanting us to purchase the table for the night. umm... they were not that busy or that good. the bar was just as good. the hotel is in an area with lots of night life and is a quick taxi ride to anywhere in the downtown area. house of blues was next door and we didnt have to pay a cover since we checked it out near closing time awesome blues. i had a newspaper at my door early the next morning (before -am). check-out was a breeze and a billowy white curtains in the entrance was a nice touch.',happy
id10564,' a decent hotel in a great location - just a few minutes walk to the shops and some great restaurants and about -- minutes from pike place and the waterfront. rooms are big and i had a great view out to the water. very clean hotel & friendly staff. amenities are quite basic but for the price and location i would definitely recommend.',happy
id10565,' had one night in this hotel on the way back from europe. the public areas and rooms are exquisitely decorated and the staff are incredibly polite and well-trained. the bar and restaurant are being remodelled but the concierge insisted on walking me to the temporary space for these (in itself elegant) and introducing me to the staff so they would understand precisely what i needed. and the gym is superb! modern well-lit and made exercising a pleasure. i would definitely return - the only possible downside was the very noisy air-conditioner but i was so tired from traveling i would have slept through a hurricane.',happy
id10566,' i booked a european style room at this hotel through expedia because it was the cheapest find for the location. after booking i started reading the reviews and was very nervous about my choice but there was nothing to do because the deposit was non-refundable. i neednt have worried; our stay was absolutely fine. yes there is truth to the bad reviews -- the rooms are small the bathroom tile is somewhat dingy (though clean) the air conditioning wasnt impeccable.. but it was adorable and comfortable and clean and quiet and fantastically located and completely suitable for our weekend. the bed and pillows were comfortable the shower was excellent and all the staff we dealt with were extremely friendly. so really this hotel is all about your expectations. those who expected a --star completely modern room would inevitably be disappointed but for us who expected a small but functional room in a beautiful old hotel for an excellent city price this was a great choice. i never write reviews but just wanted to comfort anyone who might be as terrified by the awful reviews here as i was!',not_happy
id10567,' we recently stayed for one night here. the hotel appears to be a renovated retouched older property and most likely needs another touch-up. its main attraction is that it is close to the baseball stadium and inner harbor - within walking distance or a short taxi ride. rooms are standard size which look smaller than they are because of the massive furniture which has seen better days. the bathroom is european size cozy. however bathroom towels and all the linen is clean and fresh. the bed and the mattress are very comfortable for a good night is sleep; and it is quiet. the staff is quite pleasant too.',not_happy
id10568,' travelled here in may -- - upgraded to suite on arrival which was exceptionally comfortable spacious (and with a powerful shower!) welcoming staff on arrival and fantastic location off newbury avenue close to shops restaurants and walking distance to major hubs boston common etc.',happy
id10569,' my daughter and i stayed at the st. francis for - nights. ive been staying there for several years and it is such a great hotel. the front desk recognizes me and has always been so friendly yet professional. the oak room has a wonderful buffet breakfast every morning and has a variety of newspapers for your convenience. the location is great and i find it very easy to drive in check in and have the union square location right out the door.',happy
id10570,' we paid $--- per night for this hotel and i must say it was not worth it. when i saw pictures of the hotel lobby online i figured it would be an amazing hotel with wonderful rooms. this was not the case. the rooms were dated with approximately ---- is window treatments. carpets in rooms and hallways were not plush or cozy. also the lighting in the room and hallways was dark. my expectations for hilton were very high as i have never had a bad experience till now. we paid $--- for night through priceline. i am sure it is far more expensive directly through hilton. it is not worth the money. go for the hilton chicago near the magnificent mile instead.',not_happy
id10571,' there was nothing really wrong with the grand hyatt san antonio but not much was memorable either. happened to stay at the hyatt regency riverwalk on the same trip and i would choose that hyatt over this one hands down. if i hadnt compared the two hyatts back to back perhaps i would have looked on the grand more favorably. service at the grand hyatt was friendly provided the staff werent overwhelmed by crowds. they did automatically offer and accommodate a late checkout a positive that seems to have become a trend with the chain for loyalty club members. the lobby was generally very busy and loud but not laid out or furnished in a manner to encourage people-watching. the hotel location is great if attending a convention and still pretty good for any other downtown or riverwalk activities with a few blocks of walking. the staff of the main restaurant were too flustered to acknowledge my presence at the time i tried to visit so i gave up and thus cant review the food. my room on the --th floor had a nice view but the furniture was a bit worn and about average for a business hotel and below average for a hyatt though the style fit the hyatt brand. all i could get was two double beds and no upgrade for loyalty status. one mattress sagged significantly but the two doubles proved helpful when i switched to the other bed for dramatically improved comfort. in the end the grand paled in comparison to the other hyatt downtown other hyatts ive stayed at and other competitors in town despite a price tag that seems to be higher. there was no reason to flee this hotel but i didnt find much to draw me back to this location either.',not_happy
id10572,' this was our second time staying at mp. this time we had - dbl bed room on the --th floor. room was small but had what we needed. clean linens comfy beds and a safe. who needs a coffee maker when european cafe is right down the street on -th. only unfortunate thing is that the view was --feet from another room oh well great shades. check in was fine we got there early and had to leave our luggage in the manned holding room. usually there was an employee by the elevators so we did feel safe. it is a great (for nyc) value for our time there i am looking forward when the renovations are done just hope the prices dont go way up. the only bad part of our stay came at the end. the doorman was tryiing to get us in his taxi and when we headed to the one we preordered he got mad and dropped the f bomb we were - females usually dont find that with the employees. but at least everything else went fine. we will be back!!!',happy
id10573,' the hotel was definitely the best place i have stayed in nyc. very good accomodations registration was very quick polite staff...this is the place i will stay anytime in the city.',happy
id10574,' this hotel offers it all!!! friendly helpful staff wonderful assistant manager clean and quiet rooms --- feet from michigan avenue --- feet from garrett is popcorn! i dont know why anyone would want to stay anywhere else!!!',happy
id10575,' i am presently staying at river inn about to check out at -- noon june -- ---- so i am writing this review in real-time. four rooms in the hotel was prebooked for us through priceline we checked in june -- ---- the hotel was extremely organized with the arrangements all our rooms we ready and we had room --- --- --- and ---. the room are nice very spacious with a queen size bed a sofa bed a writing table two chairs and an arm chair. it is also a self catering hotel with fully functioning kitchen. the only thing is that it is quite old but clean. the staff are very helpful and polite it has a bar and restaurant in the lobby and offer valet paring services to guest as we had a rental car with us. a nice hotel with a good location by the metro. we took a stroll up --th street and found a nice thai restaurant were we had lunch and a night took a walk back from a night club less than - minutes walk from the hotel. nice location and good place to stay if you are in dc. ps no swimming pool or spa but cant remove the ratings on that.',happy
id10576,' over memorial weekend we stayed at the washington marriott wardman park. overall the hotel was fairly clean recently updated and was extremely easy to get to. the location is right next to the wooley park metro station. the room was recently renovated and upon first glance the hotel room looked very clean. however upon further inspection i noticed stray hairs in the bathtub and under the sink. i was disappointed when i opened a cabinet door that looked like it would contain a refrigerator and there was just a giant cabinet. the room did have a -- inch flat screen tv…definitely not hd. although the marriott website advertises that all rooms have hbo this channel did not come through on our tv. my biggest surprise was how many families were staying at the hotel (maybe due to the proximity to the zoo). i would highly recommend that the marriott put families and business travelers on different floors as families tend to be noisier and be awake at different hours than business travelers. a screaming child in the hallway disturbed our slumber at a ridiculously early hour two days in a row. at then end of the trip i would say there was nothing to big to complain about and nothing so great to write home about.',not_happy
id10577,' three of us came to denver and ended up staying here when the lease on our apartment fell through. after a -- hour drive and a broken down budget rental van we just wanted a shower and a comfortable bed. we were traveling with a dog and a cat. they took the animals with no problem and no extra fees. we ended up having to extend it from one night to - and that was absolutely no more than a call to the front office. unfortunately when we tried to e-tend to te - and -th days they had no rooms available. they were romdeling the first and second floors but we heard no noises during the night. they are a little hard to find considering they have no sign on the main road. they are directly behind the panera bread. they have a small parking lot and it filed up during the night. the room was very comfortable with a pullout sofa bed in a seperate room from the king size bedroom. the closet was large as was the counter top next to the sink. the shower curtain is so short that it kept flipping out of the tub when i was taking my shower. i ended up folding the bathroom. they dont have a towel rack near the sink which i thought was odd. they had a hot tub that was open but we didnt have our suits. they have a managers reception for free beer and wine on mon through thurs night. the location here is really good. there are a few decent places right outsi de the door to eat. the only thing that could have made it better would be a walgreens next door.',happy
id10578,' spent one night here before going on cruise on friday sept --th. i was excited to try the w as it always seemed very intriguing. it was just okay... the location was convenient as it was near to pike street but the guest service was nothing to talk about. just fake plastic smiles that seem quite robotic. no help with my i-phone cell phone charger as i forgot it home. when i asked the response i received was just no cant help you . no suggestions or alternative options. not very hospitality like. the room was okay for one night nothing great. a service charge or more like staff gratuity was automatically included on the bill. staff is already receiving a gratuity and therefore does not need to go the extra mile or exceed any type of expectations as they are receiving this extra money automatically. not a great concept as staff members do not need to provide real customer service.',not_happy
id10579,' this hotel is certainly above average but i dont find it particularly exciting. the room was usual and clean. service was not as great as i hoped with front desk staff giving the incorrect hours of room service and when i ordered room service delivery on the electronic system they have for that it never came no one ever called to inform me that in fact the service closed an hour before the front desk staff had informed me. i had the same problem with the restaurant and they would not seat us for breakfast (and i had purchased breakfast with the room) because they were going to be closing in -- minutes. while i thought that would be enough time to eat some breakfast apparently they were unwilling to prepare it with only -- minutes to go before it closed. the lobby is not set up in a way as to be an enjoyable place to stay or people watch and the library room there while lovely to look at has a mold problem. being highly allergic to mold myself i had to try a couple of rooms and take the allergy free room as the whole lobby restaurant library and rooms do seem to have a mold problem. this is unfortunate.',happy
id10580,' i stayed here while sightseeing with a group of friends for a weekend. we chose it primarily because it was the most affordable option for us. although less expensive than other hotels it was perfectly clean modern and comfortable. the location was great for us as well and we were able to walk everywhere from the hotel.',happy
id10581,' reservations for - queens non smoking at the hawthorne suites ---- ih s-- in austin texas. arrived at check-in time at -:--pm and was told that they did not have the kind of room i ordered. all that was available was a double bed with a pull out sofa. when i asked what the point of making and confirming reservations i was told sorry all we do is guarantee a room not what you ordered . the lobby looked dirty and smelled like mildew so i was glad to leave. would never return there. did stay at the springhill suites close by which was very pleasant courteous staff and clean rooms.',not_happy
id10582,' my wife and i stayed here for two nights as the first leg of a long vacation weekend. we arrived earlier than check-in time but jo anne at the desk quickly checked us in to an available room which really set the tone for a number of positive interactions we had with the staff whom i cant praise enough. overall they are one of the friendliest most positive groups i have encountered which was especially refreshing for a larger city-based hotel. our room was clean and comfortable. there are at least a half-dozen good restaurants within - blocks of the hotel. beale st. is about - blocks south and the trolly line is --- block from the hotel is front door. my only complaint was that the free breakfast was a little disorganized - it seemed like every guest in the hotel was there at once.',happy
id10583,' just a quick note about hospitality at the westin times square. our stay could not have been nicer. the staff at the westin times square is the most professional and courteous that i have encountered in a very long time. we stayed in the atrium rooms and were very impressed by the room. spacious enough for - adults and - teens with room to spare. modern and comfortable. the two gentlemen that took care of us daily in the atrium lounge went far above the usual service level. the hotel is right in the middle of everyting and very close to subway stops. a great hotel for a great city.',happy
id10584,' although the hotel is beautiful comfy is in a great location im giving a rating of - based on service. i had encountered a few issues that really made me mad. i never received my wake up calls. also the fire alarm on my floor was triggered. my floor volunteerily evacuated (at -:-- am) most guests were in the shower or were woken from a deep sleep. after exiting the building we made our way to the front door where the doorman graciously let us in....neither he nor the front desk had any idea that the alarm was going off. this is truely a saftely issue! we did not receive any appologies or even any type of gesture to make up for this major inconvenice. they had mixed my room reservation up with someone else and i recieved a call on my cell phone because i did not check out. i explained that i was booked until a certain date....they did not want to look into it instead they offered to pack my stuff up for me. my corporate hq took care of the issue however i still never recieved an appology for the way i was treated....besides that there were several b and c list stars which makes for some interesting people watching. the hotel itself is very clean and the beds are comfy. there was a bit of a funky smell in my room. the decor is ultra swanky....i would not stay here again because of the horrible service i recieved....',not_happy
id10585,' our three days stay became a week when we realised how convenient this hotel is. they have incredibly delicious donuts at reception in the morning and are keeping the hotel clean and friendly. the location is very handy to buses restaurants and walks you are half an hour from everythings and russian hills is a safe upmarket part of san franscico. from the roof access you can even see the bridge and take picures of it in the sunset. lombard street is part of highway -- so yes it is busy but the noise never bothered us as we did not spend a lot of time in our room and were too tired at night from all the walking to notice it. i would highly recommand this hotel for a family on a budget. one tip goggle discount tickets as some are available for this hotel.',happy
id10586,' i was heading out from the hotel and had to stops some friends to come up and see the size of the room. barely enough space for the king bed and the bathroom had no place to put your toiletries. the location is great but the rooms....well.. and staff majority have an attitude why i dont know theyre not curing cancer theyre working in a hotel like thousands and thousands of fine people',not_happy
id10587,' grand dame is the only word. if you are traveling to use your hiltons honors.....there is a separate check in desk near the escalators. i got a had written thank you note from the hh desk in the evening under my door. nice touch. business center and fitness club use is not complimentary. hotel is going under a major refit...so one restaurant. the food was very good with better service. my room was on the smallish side but clean and quiet. they placed me in an area that they deemed for the female solo travelers. chicago has some petty crime in the loop and i appreciated this attention. will return. place my luggage with the bell captain and walked one block to the art institute for one hour. elegant hotel with old world service.',happy
id10588,' i stayed for - nights in july. i had originally booked another hotel further up but it was getting progressively worse reviews on trip advisor so i decided to change to the chancellor. on arrival i was immediately glad for the switch. it was a short walk up powell from the bart station so a very quick and affordable direct trip from the airport. the hotel staff were friendly helpful and efficient. the hotel itself had a charming and welcoming atmosphere. i felt very safe and comfortable here which is important as a solo female traveller. the room was lovely decorated tastefully had a jar of sweets and a very comfortable bed! brilliant location with easy access to shopping on union square dining options and transport. sf is a great walking city even with all the hills and i enjoyed a big loop walk down sutter market to embarcadero and then onto fisherman is wharf and back the same way. another day i took the easy way to fisherman is wharf via the cable car you catch on powell. would definitely come back to the chancellor - excellent location service and facilities and i felt great value for money.',happy
id10589,' what a wonderful - room suite i had. clean and comfortable. spacious and inviting. accommodated - us with room for more. the front desk staff were friendly and always ready to help with a smile. perfect place to stay when attending airforce basic graduation. close to everything you need. beautiful pool area as well. continental breakfast was way more than expected. will definitely stay again when i go back to san antonio and recommend my friends.',happy
id10590,' we really enjoyed our stay at city suites. the location is wonderful. the staff very helpful and the shops and restaurants within walking distance. loved the european feel of this boutique hotel. teenage girls with me and they loved it too. very eclectic hip energy in this part of town.went to a concert at house of blues. only a -- min ride on the red line. took amtrak into chicago cheaper than driving and parking. -- ride on the brown line to the hotel from union station.',happy
id10591,' i chose this hotel based on location for a theatre week-end. when booking i requested an early check in and a king bed. neither were available when i checked in and the hotel had not communicated this to me. when i checked in a few hours later i was given keys that didnt work. i went back to the reception desk and was given a second set of keys that didnt work. i had to go back down to reception and they changed me to another room where the keys finally worked. on sat. the hotel boiler broke and there was no hot water all day. nothing like a cold shower in the morning! the clerk at the reception desk said that the manager would be adjusting my bill due to the inconvenience. this didnt happen. the room was nicely decorated and clean but extremely small even for nyc standards. there was no place in the room to put suitcases. i didnt feel that hotel mela was a good value and didnt appreciate all of the inconveniences i experienced. i wont stay here again.',not_happy
id10592,' so of course this hotel looks great in pictures but in actuality it is completely opposite. according to the price (the price is high) this hotel is a rip off. granted the location is not bad and is close to my business conference but the rooms are in terrible condition. the bathroom is gross!!! it looks like a -- year old bathroom with cracks everywhere and a very small tub-shower. the jacuzzi was dirty and seemed like it wasnt cleaned for months. the hotel staff was not very helpful when i asked for directions and told them about the condition of their rooms. they pretty much didnt care. i read the reviews and thought for a while if whether i should believe the good ones or the bad ones but i regret believing the good ones. i shouldve gone with the few reviews below me that spoke the truth about this hotel. i wouldve saved a lot of money if i just stayed at a nearby hotel i searched (which was much nicer and cheaper). overall not a great experience and definitely wouldnt recommend it to anyone!',not_happy
id10593,' stayed - nights at the orchard and we were very pleased. great location - blocks from union square with lots of dining and shopping options close by. cable car is right outside on powell st which was a really nice way to get to fisherman is wharf. get a transportation passport which gives you access to buses cable cars trains etc. good value for getting around the city ... trust me when i say that the hills can be very steep for walking after a long day of sightseeing. price was good value for a downtown hotel and we found the room to be a good size and very clean. beds & linens were very comfortable. we stayed in room --- and the housekeeping was excellent room was made while we were out for breakfast and turned down while at dinner. doormen and front desk staff always greeted us when we came in or went out. elevators were quick. we really enjoyed our stay at the orchard and wouldnt hesitate to stay here again the next time we are in san francisco.',happy
id10594,' i was very with my stay at this hotel. it was very clean and beds were comfortable. it was pretty nice. i think it is a good value for the price. only complaint is the room had a little odor but we got used to it i guess. we stayed in a suite room ---. overall nice stay. i would stay here again. stayed at the adolphus a week later and liked this place much better!',happy
id10595,' travelled from uk and arrived at holiday inn about -.-- in the evening. check-in was fairly quick but desk staff were rather abrupt. the room itself was clean and tidy however as the room was located near the junction of two roads and two sets of traffic lights the lack of soundproofing was apparent when we entered the room we believed however that the traffic noise may ease as the evening drew on - wrong...my family and i were not able to get any sleep due to the constant road noise which rather than getting better later as we had anticipated just got worse - we could hear car radios as they sat at the junction amongst other general traffic noise and road cleaning etc. quite clearly the soundproofing to the room is inadequate and not the sort of night anyone who has travelled the distance we had wants on their first night in the us. the next morning my husband complained about the noise and the receptionist said she could move us to another room. we moved to the other room in the morning and then went out as we had travel plans for that day. upon returning to the room we could hear noise once again - can you believe it we had been put over what i can only imagine was the air conditioning generator or similar there was a constant noise all night long....how glad were we that we did not have to spend another night here. whilst the hotel was clean and tidy and the rooms were adequate we felt very upset that we had been treated so badly. after complaining about the noise on the first night we thought that the staff would have tried at least to give us a room with no noise or even an upgrade but no they did the complete opposite and put us back in the same position. i would not recommend this hotel for the above reasons and whilst the location to fishermans wharf is handy a good nights sleep is more preferable i am sure to anyone. i would love to hear the managements comments as to why they thought it was acceptable to treat us this way. do not book if you want sleep!',not_happy
id10596,' i have stayed at other four points sheratons with great pleasure. but this one was just disgusting. nobody attending the front desk... crowded kibby with people watching tv... the bellman was rude the hallways and rooms were under repair or rennovation... many people trying to switch rooms because theirs as ours were horrible. and the manager just said: sorry there is nothing i can do. our room (reserved quite in advance) was in the last corner of the hotel with a view of the parking lot small smelly with no toiletries. oh well i will never stay at another of these htoels in my life. disappointing. i moved to teh westin.',not_happy
id10597,' wow i had so much fun there was some great staff at the desk. i think the girl is name was naadie so genuinepretty smile helped me with my printing suggestions about restaurants and aloyt more. u all should check out this hotel.',happy
id10598,' we had to go to dallas on a last minute business trip and after searching for hours to find a pet-friendly hotel we settled on the laquinta. most hotels in dallas wanted a $---$--- non-refundable deposit. not only did they accept all - of my welsh corgis they didnt require a pet fee or deposit. we were also very impressed with the hotel location (close to many good restaurants plus the galleria) cleanliness and comfort of the king suite. the staff was very courteous and friendly and the breakfast was average: cereal toast bagels juice waffles yogurt coffee etc. only thing negative was the aiplanes. however i didnt find them too bothersome and slept very well. we will definately stay here again!',happy
id10599,' we took the amtrak train into chicago for a get-a-way weekend. we are not real familiar with the chicago downtown area so we were relieved to find that we were close to both the cta trains and buses making it easy to get around town to the places we wanted to visit. we were also surprised at the delightful suite we stayed in at this hotel. it had a beautiful view of the city a full kitchenbath sitting area with a flat screen tv and a separate bedroom that also had a large flat screen tv and a very comfortable queen-size bed. the staff was very friendly but they were not especially informative with how to get around chicago. they googled everything on the computer and we found that we were able to get around better on our own by walking and being adventurous. the complimentary breakfast did not have the best variety we had ever had but it was tasty and sufficient to start our morning. our overall experience was a good one and we would definitely stay again next time we are in chicago!',happy
id10600,' we had a week to visit old friends and revisit our favorite places in the city. the inn was a perfect place for this. the staff was outstanding and made every effort to make our stay comfortable and enjoyable--from checking in to the warm cookies in the afternoon. very charming place to stay. the restaurant is lovely and comfortable. the menu is impressive and the continental breakfast is a perfect touch. would definitely recommend it as a romantic getaway.',happy
id10601,' stayed here for - nights in late may - early june a -- yr old brit travelling for work. chose the location to be handy for work (lower manhattan during the day) and for socialising & sightseeing in midtown and the neighbourhoods. it was fine and met all of my expectations - the staff were friendly and very welcoming; the room was clean and comfy; the bed was very comfortable and the air was breathable; and the location was just what i needed. it is a slightly out of the way corner and if youre new to ny you might be a bit spooked by the environment in the nearby block or two since there are wholesale flower warehouses downmarket shops and at the moment there is lots of construction going on. in fact it is not at all a seedy or low rent neighbourhood and when you walk half a block over to -th or -th avenue you feel part of the city again - dont be put off! i didnt try any of the food except for breakfast on the first day which was pretty much as youd expect and politely served. the pantry was a good idea - if youre a brit shaking off the time difference you can stock up on snack food to keep you going when you wake up at -am! used it as a base for travelling to central park greenwich village soho downtown long island (via penn station just a few min walk away) - very practical and fun location. the complimentary wifi worked fine for me but not for my colleague.',happy
id10602,' i stayed here in november ---- for a conference at the hilto-n across the street. the hotel is a short four block walk from the dupont circle metro station on the red line. it took me about -- minutes to get there on the metro (with one transfer from the yellow line) from reagen airport. easy as pie. the hotel is located in the thick of cool restaurants coffee shops stores (including liquor stores) and limited grocery types of places. the walk to and from the metro is pleasant with folks walking their dogs dining at restaurants and generally just hanging out in the area. i was approached by a presumably homeless person once which is to be expected in any city. the hotel staff was really friendly and let me check in a little early. i reserved a king bed for myself and it was comfortable with a million pillows and nice sheets and comforter..the room was rather small and without a desk but the bathroom was huge and clean. the water pressure was very low in the shower but who really cares. the elevators are very small but have a nice classic feel as does the rest of the hotel. the lobby is small and i didnt try the restaurant but the open computer access was great. it is a nice place to stay for about any reason especially the deal i got through expedia which was $--- for three nights.',happy
id10603,' in town for the l.a. marathon used priceline and recd a great deal!! room was beautiful but parking was --.-- per day..ouch. the staff was attentive. had dinner at the hotel and food wasnt that great but service was excellent. before going down for dinner we decided what we would have based on the room service menu. for whatever reason the bar area didnt serve the same menu as the room service?? one big problem** went to leave for the marathon at -:-- a.m. hotel valet brought the car around and i got into the drivers seat..had to jump out.. he actually farted in the car..it was so gross and i was beyond mad!! it didnt go away for a long time..had to shampoo the car seat..not kidding.',happy
id10604,' having made a reservation some - months prior to arrival i was delighted that the staybridge suites honoured my request for my room to be as high as possible to complement the pre booked king room with view. our room was on the --th floor with fantastic views of the manhattan skyline. the room although slightly smaller than other staybridge suites we have stayed in fulfilled all our needs over the - night stay with a comfortable bed quality bedding and the availability of a small but very useful kitchenette. location is excellent with easy access to subway and bus transport. any doubts about the sleazier elements of the area are not a major concern. yes there are some but there are far more elsewhere – even in the times square vicinity and --th street in front of the hotel is perfectly safe if a little run down and crowded. the port authority bus station opposite is busy but the buses arrive and depart well away from the hotel and inside the complex are numerous fast food places a pub post office and a cvs outlet. good and plentiful breakfasts are offered by the hotel with a fitness suite located in the basement to ward off those extra pounds. all in all the staybridge suites offer a fantastic package of location comfort and value at the heart of new york. why go anywhere else?',happy
id10605,' terrible!!! room was not clean... staff was rude and and not attentive. will never go back...',not_happy
id10606,' the hotel staff really made our stay. they answered a million questions gave great dining recommendations and were generally accomodating (quickly emptying our minibar so we could actually use the fridge for food bringing hot water for tea before room service hours began). the rooms are typical new york size. our room was on the front of the hotel on the sixth floor and we had no issues with street noise as the hotel is on a side street. it is in the midst of the flower district which makes for a lovely stroll to the starbucks around the corner for morning coffee. the shower had a partial glass wall and no curtain or door which i dislike as it makes for a chilly shower and water on the floor. otherwise the bathroom was well-appointed. the restaurant was a bit of a disappointment but we were in ny so plenty of other options.',happy
id10607,' stayed here on a business trip in may. took a redeye in but they gave me early check-in in a super-quiet room on the first floor (which is below sidewalk level and well - quiet). i slept like a rock! the staff universally displayed a great service-oriented attitude - really like that. hosted wine hour was fun too. highly recommend this one.',happy
id10608,' we stayed here due to the location to the inner harbor and camden yards. it was well worth the stay and would stay here in the future as well. rooms were very clean staff was very helpful as well as the doorman. breakfast buffet was a hit with the family and had a good selection of items to please everyone. the parking is in the parking garage which is behind the hotel $--.-- for a -- hour stay. if you get your ticket stamped at the front desk you are able to come and go into the garage w-o extra charge.',happy
id10609,' e and a close friend stayed at the hotel recently over the weekend of june ------. after a long a trip from central california up to the bay area i went up to the front desk and wanted into to check into my room. as i arrived to the front desk a hotel associated asked me some questions. she asked me for my credit card on file. i currently have a mastercard debit card that used to book the room. she then swiped the card and asked me how much do you have on here? i told her less than -- dollars. i wasnt sure why she was asking me this. so now all of the sudden she tells me that the hotel charges --- dollars a night for any incidental fees. (i booked the room for two nights) i was completely blow away with that statement. i had already booked the room well in advance (back in march in be precise) and i didnt have any spending extra spending money on my card. i told the hotel associate that i was completely unaware of that i thought that booking in advance was enough she then negotiate some sort of plea bargain . she stated that because i had booked the room in advance she would only charge me --- dollars and not --- dollars for the incidental fees. told her let me make some phone calls and ill come back up to the front desk. the hotel associate insisted that one of the other associates hold my bags for me. so i gave her my bags. after making some phone calls i went back up to the front desk and the associate that previously helped went on break . i was persistent that i needed to speak with her again. one of the lobby attendants went outside to locate her. he came back and told me the next associate will be happy to help you. so i went up to the desk again and explained my situation. as i was explaining this; the new associate looked at me will a puzzled look. she then stated the incidental fee is a one time set fee of --- dollars. you dont pay that fee per night that you stay here so then she swiped my card and she gave me my room key. i was so happy that i had finally got my room key for a room that i had paid for well in advance. my friend was even calling around for other hotels just to see if anything was available; and being that it was pride weekend no other room were available. you may think this is the end of my story but it is not. i was so tired and exhausted for stressing about my getting room that i had forgotten to retrieve my bags. so i went back to the front and asked for my bags. *sigh* a lobby attendance approached me and i told him oh i need to get my bags he then asked do you have a baggage claim ticket. i told him no the hotel front desk insisted apon taking our bags. when i went to make that phone call that is when they took them. oh so you need to speak to a manager he stated. after a few minutes he walked out with my bags. finally. and then he asked would you like me to take them to your room? i told him sure i was fed up with the hotel and staff by now. so he brought the bags up to my room and that was it. due to the these experiences i dont suggest you stay this hotel. along with the following reasons. -. no free wifi in rooms. only in the living room or club area of hotel -. incidental fee of --- dollars. this policy was not stated whatsoever on the hotel is website. if it was there i wouldnt have stayed here. -. location. it is nowhere near the ballpark. the reason i stayed at this hotel is because i wanted a close hotel near the ballpark for vans warped tour ----. do yourself a favor and stay somewhere else. buyer beware!!!!!!',not_happy
id10610,' my husband and i stayed one night. the electronic key system was down. the desk said they would slip one under the door at night when it was ready. they never did. the entire -- hours we had no key. very annoying. we are gold members through starwood i was told the morning of our checkin that our room would be ready and that at the off chance it wasnt ready they would have a room for me. our room wasnt ready. they let me use the spa to change but my husband had to wait in the lobby and it just wasnt as comfortable and private as i would have hoped. especially since i was told our room would be ready. our room was clean and average but we did have a nice corner room. the size was ok. you just cant expect gigantic space in nyc i know because i lived there for years. but it was clean i think the most important hotel room feature. the staff was very busy a hustle and bustle place with a nice lounge-bar at street level. the woman that checked us out was apologetic that we were never given a key and made it up to us through hotel points. i would stay here again but i know not to expect four seasons quality catering.',not_happy
id10611,' we had to stay overnight in the sherman oaks area of los angeles and found this marriott. i cannot say enough nice things about it. from front desk staff to the manager and parking attendant everyone was so friendly warm and welcoming. very nice room and comfortable bed and free perks including free delicious coffee int he lobby and cookies at checkin. thecmanager easily straightened out a booking error and couldnt have been more professional. highly recommended. also very conveniently located to freeway getty skirball etc.',happy
id10612,' although this location was not that convenient to the convention center (s advertised) or to public transportation (metro) it was well-maintained with good breakfast service and very helpful front desk employees. my wife and i had requested a queen-sized bed but had not expected one where you could only get out of one side! our room appeared to have been designed for a single person...not a couple.',not_happy
id10613,' motel has had a good renevation! parking is a serious problem! breakfast was good!',not_happy
id10614,' we stayed one night on august -rd at the end of our family vacation. we had two rooms with one of them an upgraded corner room on the --th floor. we stayed there in order to walk to a baseball game. we had a special rate for a visa promotion that saved us --% but still paid $--- per room. overall the hotel is very nice - mainly since it is new. rooms are nice but arent anything special. the view was fantastic. things started out poorly when we drove up and the valet parking guy wouldnt take our car. he was too busy. so we self parked - which is cheaper and easier than the valet anyway. check in went smoothly. rooms were ready a little early. the rooms are average sized. the beds-pillows are nice. our main complaint was that housekeeping knocked on the door at -:--am. we forgot to put out our privacy card on the door so i could understand that. but they called - times between -:-- and --:-- and hung up. i know it was housekeeping because the did the same thing to my daughters in the room next door. this is a totally unacceptable practice. if you plan on staying here and sleeping in forget it. i was furious by the second phone call but decided to just let it go since i was only staying one day. other than that the stay was ok but if you pay full price youre wasting money. we stayed at the embassy suites the night before right down the street and it was much nicer and about $--- a night less - plus it had free breakfast.',not_happy
id10615,' ive stayed at many hotels during my visits to chicago. this was my first visit to the dana hotel and this hotel became my favorite in the chicago area. the hotel employes were all so welcoming. my room was very clean and comfortable the bathroom was very unique. i really liked the wood floors and the floor to ceiling windows. the free wifi was really nice to have in the room. i could hear doors closing and light talking in the hallways at times. i was in walking distance to anywhere i needed be. there was a ---- trader joe is whole foods and my favorite giordano is pizza few blocks away.',happy
id10616,' we stayed at this hotel for - nights and the location being the centre off times square is fantastic. we were on the --th floor overlooking the hudson river the room size was well above our expectation and can confirm that our stay was one memorable.',happy
id10617,' only stayed - night. arrived late departed early. had specific needs and booked directly with marriott.com due to price location and amenities. biggest need was airport shuttle. was a bonus to get that deluxe continental breakfast and marriott quality for under $----nt. property is well-maintained and buildings surround a courtyard area with room to relax. this outdoor area included patio tables-chairs and separate pool area. great locale within easy walk to all old town has to offer. rooms included standard features but a room with two beds seemed a bit cramped. included photos were taken upon --pm arrival in low light with a phone so apologies for quality. breakfast offerings were vast and possibly the best i have seen for deluxe continental. make your own waffles hot breakfast sandwiches cereals yogurts fruits bagels pastries and a variety of beverages. when arriving without checked baggage i suggest calling for the shuttle as soon as you walk off the plane to avoid long wait at curbside. hotel shuttle returns to airport on the hour so plan accordingly when checking out.',happy
id10618,' we were very pleased with the holiday inn midway. the hotel is new or newly remodeled. clean. modern. friendly staff. no complaints.',happy
id10619,' i go back and forth whether to stay at the regency or at the grand hyatt when im at dfw. i ususally choose the grand hyatt if the rates are similar but the regency will offer rate specials and discounts that the grand typically doesnt. that was the case during my most recent stay when i took advantage of a aaa rate that was half the rate of the grand hyatt. as always the rooms were clean and comfortable. this property will try to accomodate their diamond tier members with upgrades whenever possible. ive been upgraded to a vip suite on a few occassions including this stay. thank you so much hyatt regency dfw!! your best customers really appreciate the unsolicited upgrades! the vip suites are super comfy with a well appointed living room-kitchen-and upgraded bathroom. breakfast was average and probably a little lower quality than i normally find at jacob is but it was fine. for those that shy away from staying at the airport hotels because of parking both hyatt properties validate parking tickets for overnight guests. (free) overall another solid stay at the hyatt regency dfw and i look forward to my next visit.',happy
id10620,' i stayed in this hotel for a weekend in sept ---- on vacation. if youre looking to stay in the heart of san francisco with easy access to mass transit and the major attractions this is a good bet. we were able to secure a great deal on this hotel where the special rate was an estimated -----% below similar hotels in the area. ferry building with trolley stop is a four block walk from the hotel. take the trolley ($-.-- one way at time of writing this review) to fisherman is wharf and alcatraz ferry or walk ----- minutes. cable routes are within several blocks. the drawbacks are the rooms are small. we should have had more pillows in the room. if you are renting a car from the airport they do not have on-site parking so you will have to park down the street. but try taking an airport shuttle instead and see if you can take in the sites on foot. if you can live with those drawbacks the interior decor of the hotel and rooms is updated and fresh. the price was below market (for the s.f. financial district at the time we booked) representing a very good value.',happy
id10621,' good location. clean room. good price. breakfast as advertised. down side. had trouble understanding moring desk clerk. morning breakfast lady touched frozen eggs with bare hands. of course after cooking all germs gone. having said this i would stay here again if in area.',happy
id10622,' we choose the hotel based on tripadvisor reviews arrived around --pm and were sent to the dirtiest room we have ever seen somewhere on the -st floor (---?). we asked for a different room and were told that there is no other availability until the following morning. it was a horrible experience. everything from the stench in the room to the dirty doors dirty shower slimy carpet stained torn towels stained sheets old furniture loud neighbors.. slimy!! we asked for new towels at least. they were sent up after - calls and those two were torn and grayish.. the following morning we were given a room on the -th floor. this one was decently clean and we spent the - remaining nights there. location is good. dont expect smiles apologies politeness. customer service is apparently not included. be ready for anything and hope for a decent room. or just pay a bit more and choose a place that can offer you a clean bed.',not_happy
id10623,' we booked this room because it was a good deal and it had a free shuttle to the airport. we were pleasantly surprised at how great the bed in the room was. we also enjoyed the buffet breakfast. we used the free shuttle service to the airport to pick up a rental car. it is far from downtown but we took the city bus and that only cost $-.-- per person.',happy
id10624,' please consider hotel mela for your next new york trip! my husband and i satyed here the week of march - and it was everything we hoped for! rooms are comfy satff helpful and the location is perfect! it was quite clean and i did not have to wait an unrealistic time for an elevator and i was there for - days! the itallian and french resteraunts across the street were both great for dinner but saju bistro and the irish gastropub next door were the best! we will be back hopefully sooner than later! great job hotel mela!!!!',happy
id10625,' this was my second time staying at the park central. i went to check in and was told check in is at - pm. i offered to pay more and they said there was nothing available. ok. i understand i was given a ticket to check my bags. i then found out i have to pay!!! what hotel do you have to pay to check your bags?! i chose to hold on to my computer as that was an extra bag and asked for a password for wifi. nope there is no wifi available you can only use their computers in the business room. as for the rooms itself they are bland need to be updated and a little dirty in appearance. dont stay here. there are many other good hotels in nyc that offer good customer service and are much better.',not_happy
id10626,' we just spent the weekend in nyc and what a fabulous hotel stay! the lobby was gorgeous and the staff were friendly but discreet. the room was clean well maintained and very quiet. we were on the -th floor and couldnt hear a thing from the busy street below. the bed was so comfortable that we just wanted to lounge around all day! plus the bathroom was incredible with marble galore and a tub and separate shower. the hotel location is perfect...just a couple of blocks from grand central and times square subway stops. we would definitely recommend this hotel to all our friends and plan to stay here our next trip.',happy
id10627,' the marriott long wharf is a great hotel. the location could not be better. fanueil hall is two minutes away by foot the aquarium is literaly across the street and the ferries all leave from long wharf. it is a very kid-friendly hotel that has a great indoor pool and a health club with great locker rooms. the rooms are very clean and offer views of waterfront park or the aquarium-waterfront. this is definitaly much nicer than the three-diamonds that aaa has given the hotel. we would definitely stay there again!',happy
id10628,' me and my girlfriend stayed here for - nights at the end of sept --. upon arriving (which was very late we didnt get there till about --midnight) the reception staff were very nice and very helpful. we asked for an upgrade to a big room (we had just come from a huge suite in vegas and though wed treat ourselves here!). the guy was more than helpful and arranged everything within minutes. we got a huge room with what was essentially a separate sitting room. it was an executive suite of some sort but well worth the extra --dollars a night on top of what we had already paid. the bed in the room was big and comfortable the room and bathroom were both clean and the hotel staff kept them tidy. the best part about the hotel was the location. it was just perfect. within minutes of all the shops you could want. one of the main cable cars stops is just around the corner and brings you right over to fishermans warf and chinatown is only a - min walk away. the concierge was very helpful in recommending various places to eat. if going to san fran you would be mad not to consider this hotel!',happy
id10629,' enjoyed my visit. valet service was friendly and prompt. hotel is easily accessible from major highways. the included hour cookies & milk and breakfast were more than i anticipated. hotel was clean staff was nice and they went out of their way to be friendly. from the hotel you are right near several fun bars & restaurants. we went to iron cactus & sat outside and had a great time. -th floor museum is just a few blocks away and generally the hotel is in a great location. only negatives - ac was noisy and wish theyd put wedding parties on separate floors from regular guests. we had noisey neighbors from -am - -am that kept waking us up.',happy
id10630,' nelson at the front desk was very welcoming. the staff was excellent and the room was spacious fresh and well stocked with the standard amenities. the view of the sfmoma yerba buena and other city landmarks was gorgeous. room service was very prompt and the food (breakfast) was good. very convenient to sfmoma other museums and union square.',happy
id10631,' i am a former travel agent and came to nyc for art museums. i found this hotel very comfortable and a great location for visiting the museums. the upper west side was a great for location and restaurants. i used the internet upgrade to choose a room that was listed as a king with small balcony. the room was large and very quiet on the --th floor. i had no problems the bed was new and comfortable clean very large and certainly worth the $----nt rate. i found no complaints with this hotel and would stay again.',happy
id10632,' room was good (except for comforter which was worn and had an obvious large stain - im not picky since i never use a hotel comforter but that was not cool). honour bar and snacks. had a good view over beale street. highlight was the bathroom which was very big and had a separate shower stall as well as a bathtub. furniture was modern and sleek. gym was okay for a westin but not the best ive seen. had breakfast at bleu in lobby and it was simple but good (no breakfast buffet option). in regards to beale street i was surprised how small it was. having just done broadway in nashville the night before i didnt realize the two were so different. beale definitely gave off a more gritty more aggressive vibe which may or may not be what youre looking for. it seemed a lot more like a mini version of bourbon street with all the positives and negatives that entails.',happy
id10633,' i stayed at this hotel for two nights with my fiance and had a great experience at this hotel. the employees were all very nice and helpful especially for their front office staff members felipe and sylvia. they were very respectful of my needs and helped accomodate me in a very nice and quiet room. my fiance had a broken leg and they were extremely helpful to us with our bags and other services. i recommend this place to anyone that is coming to stay in the valley and in la.',happy
id10634,' felt very relaxed in this hotel. i had a corner room which had excellent views of the empire state building and the chrysler building. yes the room was a little small but it had everything i needed. superb location close to times square just across the road from penn st station. no problems',happy
id10635,' being a guest at the inn at the market for my first trip to seattle was exceptional. the hotel staff were more than accommodating the room was very comfortable and the location was in the middle of the pike place market area and close to the downtown area. coffee on the rooftop overlooking the sound ahhhh! look forward to returning to seattle -- loved the city!',happy
id10636,' we where in chicago on are honeymoon. checked in on sunday night. we where greeted by friendly staff. just as we put are bags down in are room. the phone buzzed. it was the manager on duty. they wanted to give us a free upgrade for are honeymoon. so we meet the bell hop at are new room. wow! the the doorbell rang. it was the hotel with a complimentary box of nuts and candy. now that is real class. every time we left or came back the staff asked how are day or night was going. one of the nights my new bride was not feeling well. the door man offered to go get us some cold medicine. we will always remember are stay at the talbott! they have gained lifetime customers.',happy
id10637,' i stayed at the affinia -- because i found a special rate under $--- on a travel site. i used to live in manhattan and would not have chosen this location if it were not for the price as there is not a lot around the hotel in terms of restaurants coffee shops and bars that are open during the weekend. the building is old and used to be an apartment building so my room was an alcove studio complete with a small kitchen. the room was spacious and the bathroom was at a glance was updated cosmetically which was ok except the water in the tub didnt drain properly and i found myself standing in - of water by the end of my shower. the bathroom was not completely updated as evidenced by the edges of the baseboards which were dusty and crumbling in some sections. the bathroom appeared to be clean until i saw several short hairs in various areas on the floor. ive stayed at less expensive hotels in nyc and theyve been cleaner than what i saw at the affinia. i really just laid my head down there for one night and didnt utilize the staff or other things in the hotel. the sheets and the bed were great. if i hadnt found a deal on this room i wouldnt have stayed there and now that i have i think i will look elsewhere if i need a room again and am willing to pay over $---.',not_happy
id10638,' i booked a room in october ---- as part of a conference. after booking it someone told me that it had gotten some poor ratings. but i was happily suprised to receive a very nice room quite clean with everthing working as it is suppose to. the conference went quite well and from my view point there were no problems. i didnt hear anyone complaining. i had breakfast in their restaurant and it was quite good service was good as well. we did have some problems with the sound system when our conference got together in the large hall. the evening banquet was good food was above average for these sort of conferences. it was strange though no coffee was served. it wasnt just our table either i was scouting around for a pot but didnt see anything. check-out was a breeze and uneventful. id go back.',happy
id10639,' we stayed at this hotel when going sightseeing in washington d.c. when going out because it walked from union station and it was immediate the hotel was very convenient. it is possible to walk soon in smithsonian newseum and united states capitol. the hotel can sleep very well. the equipment of the hotel is always clean and always beautiful. all hotel employees were kind. it is a very wonderful hotel. ill stay this hotel when going to washington next time.',happy
id10640,' i am very disappointed with this hotel. i heard that it was a first class hotel and booked my reservations on expedia over - weeks in advance. i specifically requested a room with a king-size bed and was required by expedia to prepay for the trip. i received my credit card bill before the trip! i gave them my contact information before the trip. i showed up at the hotel and requested my reserved room and was told that they were sold out of rooms with king size beds and would be given a room with two double beds instead. no upgrades available even though they gave my room to someone else. i had no choice but to take that room. i was assured that i would get a king size bed the next day. the next day no one called me about switching my room. when i called the front desk i was told that they had no note from the manager about switching my room. however after discussions they said they found me another room with a king size bed. they brought me the keys to the other room. i vacated my existing room left the keys to the existing room inside that room and went to the new room. unlocked the door to the new room only to find that it was still occupied!!!!! so i had to call to get my original room back. what a disaster! no one offered me a discount a free cocktail or anything for my trouble (and their repeated screw ups). ill never go back to that hotel. and from now on i will get a written confirmation that the room i order (and pre-pay for) will actually be the same room that i receive!!!!',not_happy
id10641,' on arrival we were greeted by a great conceire that was more than willing to give us great information. being from ohio new york was a little overwelming and he did help with those jidders. the hotel was disappointing. we frequent hampton inn hotels often and this one was very small. the rooms were very small with inadaquete space for - adults and - children. you really felt on top of each other and cramped. the cleanliness was not like a usual hampton inn. this hotel needs to be updated. the location was ok. it was - block from madison square garden and a good -- minute walk to times square(which is where the main restaurants and many things to do). i will not return to this hotel.',not_happy
id10642,' my boyfriend booked a trip to nyc for my christmas present i am -- weeks pregnant so we knew this will be the last time we get away before the baby comes. we took a late flight and arrived at the hotel around --:----am the gentlemen at the desk was welcoming and first impressions of the hotel are great...nice recpetion area amd very modern. the receptionist provided us with our room key. my boyfriend requested a quite room as we knew times square would be fairly noisy. we were placed on the -th floor in what is described as a spacious queen room. the lift is small and very slow we arrived on a dark floor with marks on the walls where the wallpaper had been knocked from luggage. my initial thoughts were that the hotel looked tired from the minute the lift doors opened! we opened the door for our room and immediatley see the bed the room was tiny and no way near spacious...the room had a mild smell of smoke not fresh as if it had been smoked in before...the skirting boards were chipped and marked...wallpaper marks...and the black valance sheet that surrounds the bed was ripped and covered in marks...the bathroom door and front door had fingerprint marks on...i knew straight away i could not sleep in the room so we requested another room...we placed in room --- on the second floor this room was better but still not what i would call - star....we struggled to sleep due to the outdoor noise of times square and the main road...emptying of rubbish...sirens...i would rather sleep in a room with noise than the first room we was in. the following morning after only a few hours sleep we woke up got ready and packed our bags. i spoke with a very rude receptionist who had no sympathy and did want to hear any feedback her response was all hotels in nyc are of this standard i requested to speak with the manager...we spoke with the manager and she was very apologetic she understood and sympathised with our situation. she told us to enjoy our day whilst she investigated with housekeeping and advised us that our bags will be moved to thew new room when we return. we returned feeling apprehensive about the next room..we were placed on the -th floor in room --- the room was what we were originally hoping for although we were upgraded to a king room nice large comfortbale bed bigger room with more space and quiet .the hotel manager left a lovely apology note with fresh fruit and still water. this was very kind.however there were still some problems they place a throw on the end of the bed in all rooms they were stained and either need replacing or washed the bedding consists of a sheet with a duvet and another sheet every night i would do my best to not let the duvet near me just the new sheets as i assumed the duvets were not washed! the lifts are very frustrating slow and small your better off taking the stairs unless you have luggage! we will not be returning to the hotel the third room was much better and comfortable and i am sure if we were put int there in the beginning our experience would have been very dfferent.',not_happy
id10643,' my overall experience at this hotel was average to above average. what really brought my opionion down regarding this hotel was being given a smoking room when my reservation confirmation stated i would have a non-smoking room. granted some of the fault is mine because i could have called the front desk and requested another room. however it was late at night my family was tired (my - and - year old daughters were already asleep) and we just wanted to get to bed. in any event it shouldnt take a phone call from me to change our room. we should have been issued a non-smoking room in the first place since it was stated on our reservation confirmation. we didnt plan on spending a good deal of time in the room anyway. lastly i used my marriott rewards points to secure the --night stay (normal charge is apparently ~$----night) so maybe we were low on their priority list. the smell was very distinctive when you first walked into the room. other than the smell the stay was nice!!! the hot breakfast was wonderful. the hostess was very friendly. she gave our kids coloring books and crayons to keep them busy during our breakfast. she also gave me directions to the train station to go to wrigley field. her advice to take the train instead of the bus saved us a little bit of time. they offered multiple newspapers (herald usa today wall street journal etc). the hotel has easy access to lake shore drive and provides an excellent opporunity to run-jog along the lake. youre about - blocks from michigan ave which has some of the world is best shopping and restaurants. we ate at the cheesecake factory (- minute walk) and the food for life foodcourt. easy access to public transportation. overall a nice stay. we went to a cubs game where sammy sosa hit a game-winnning homerun in the bottom of the --th to beat houston so im sure that helped my mood when we got back to our smelly room.',not_happy
id10644,' i stayed at this hotel with - teens who were attending a lacrosse camp at woody hayes athletic center. it was so close to the hotel if it hadnt been -- degrees outside they could practically have walked. the parking lot kind of connects to a kroger and several restaurants like applebys which made it convenient for quick meals. i needed a rollaway bed and it was there when we checked in. it wasnt the folded kind but rather in one piece which made it surprisingly comfortable. the camp wasnt over until - the next day and i had nowhere to go after check-out at -- so they let me have the latest check-out possible at -:-- and there was no extra charge. now that is service! the breakfast was excellent with many choices and the employee who serviced it kept it clean clean clean. the whole hotel itself was clean. all in all the hotel made the weekend camp experience a really good one. i will stay there again.',happy
id10645,' the service was prompt and excellent. the room was not only spotlessly clean but also laid out in a way that makes sense modern spacious and comfy with a big screen tv. actual ceramic cups sealed with the coffee maker. downstairs is what they call the cafe basically the other side of the check-in counter where they offer food and drink -- hours a day. the menu consists of soups salads sandwiches and it is all made to order to eat right there or take up to the room. we had tomato soup and turkey sandwich it was fresh and delicious. i also saw cooked breakfast items on the menu. i like the convenience of having this type of food option much less hassle than having to go to a proper restaurant especially when arriving late at night. i highly recommend this hotel.',happy
id10646,' nice hotel good location nice rooms - no full length mirrors (pet peeve) - no comfortable lounge to have a drink in - the bar is very dark and becomes a club on weekends. but the main issue for me was it is very difficult signing up to use internet access if you do not have a credit card billed to a us address. the hotel uses t mobile for internet access and it took two days dealing with t mobile to solve this problem (and two months after returning home to cancel the continuing debits). the hotel staff were no help - they continued to transfer me to the same tmobile number. many business guests (me included) make their choice of hotel dependent on high-speed internet access being readily available in the room. additionally it was very expensive especially since most hotels i stay in at this level provide free access.',not_happy
id10647,' i have been travelling across america with friends for the last month and i have stayed in many hotels nylo has been my favourite and in fact one of the best and most unique hotels i have ever stayed in. it seems to be a new hotel and it doesnt have many reviews so i was not sure what to expect when we arrived buts it is in a really cool location with free parking which was perfect. the check-in was smooth and easy but the real wow moment was when we walked into our room i thought we had been upgraded to a suite as the room was huge! it is not your normal hotel room... it reminded me of a cool loft apartment exposed brick walls and bare ceilings and floors (sounds horrible but trust me it is amazing) very modern decor huge flat screen tv on the wall a sofa art on the walls - huge double beds with clean white linens fantastic view of dallas i could go on and on. very nice concept for a hotel room. huge shower and a separate toilet area. lots of space to hang clothes and hide suitcases. free wi-fi in the rooms i could have easily stayed in the room for my whole stay! the hotel it is self is just as good as the rooms modern and lots of art everywhere the rooftop pool was fantastic and the bar was great for having a few cocktails. there didnt seem to be many guests staying here so we felt like we had a lot of space and it felt really exclusive. across the street there is a great restaurant-bar called the cedar social i would recommend making a reservation as it was so busy in there but i can see why as the food was amazing and across the other street there was a really nice coffee shop which was also a bar in the evening. i actually wanted to live in this hotel!',happy
id10648,' i held a corporate event at the liberty station marriott. from the get go i was given top notch service from getting the event planned. if you are interested in scheduling an event there i would reach out to chelsea carone she was great. i would also recommend holding it on the fireside terrace which is an outdoor space by the pool. the overall service at the liberty station is second to none; the location is great as well. right next to the airport - miles from the beach and walking distance to a real nice marina. be sure to walk around and check it out. out back there is a nice trail to jog. great work to chelsea and the entire staff for (marlene lisa miriam marlene terry & caroline).',happy
id10649,' my new husband and i stayed at this hotel -th november for -nights. i booked this hotel (direct) based on the very reasonable room rate for nyc and excellent reviews on tripadvisor. we arrived by yellow cab and were greeted by such lovely and welcoming staff. i had advised upon booking (almost a year before departing) that it would be our honey moon. they had very kindly upgraded us from a lower floor queen room to a superior on the highest floor possible (--). a view of the empire state building to the left and a view of the hudson to the right. perfect. reception also sent up a couple of cupcakes to our room with a note they had written offering their congratulations. what is lovely about this hotel is that there are only - rooms per floor and only those rooms can access your floor in the lift by swiping the door key in the lift. so there isnt a constant flow of people coming and going to their rooms or being noisy etc etc. our room was nicely decorated and we had enough room. the bathroom was very modern and we had a lovely shower. the hotel isnt down the nicest of new york roads but lets face it you walk from your hotel to explore the city and back down the road to the hotel for a nights sleep. it is not enough to worry about. just a couple of seedy shops. reception had free coffee in the mornings and warm apple in the afternoon. this was an added extra because you could just grab a takeaway coffee-apple and head to your destination. the hotel was apporx --- mins from times square. not far at all. i really loved the feeling of this boutique style hotel and loved the fact that it is a bit of an undiscovered gem. i will always recommend this hotel for nyc.',happy
id10650,' fantastic location. friendly & knowledgeable staff. literally adjacent to pike place market. nice rooms generously sized. i would wake up every morning and walk over to one of the cafes nearby - macrina local color library bistro and so many more!',happy
id10651,' spacious rooms with a reasonable kitchenette. fantastic location in downtown manhattan which was worth the $--- that we paid for. walking distance to times square from where all city tours are easily accessible. staff were ok not very friendly especially the doorman who seemed inclined to help only if we whipped our purses out first!! but we did enjoy our stay and would recommned this hotel for its great location and spacious rooms.',happy
id10652,' i have stayed in this hotel five times now. fantastic location but very poor hotel. it is a massive hotel with extremely dated decor and huge check in queues. reception was done up by last time we went but they need to spend money refurbishing the rooms. last three trips we upgraded to the penn ---- but every time we go we have to switch rooms as the first one they give us is like a scratty shoebox. upgrade and you get a private dedicated check in area fridge in the room robes (i think)and private access to a room on the -- floor with contenental breakfast papers two pcs and coffee. quite rude staff (but that is what you get in new york!). a lot of seating in reception which is handy. very expensive gift shop but very close to macy*s which is - blocks away and times square which is about -- mins walk away. powerful shower but bathrooms look dirty and sockets are more often than not hanging off the walls. all we use the room for is to get ready sleep and give our feet a rest! despite everything i will most probably stay again. only reason - location location location.',not_happy
id10653,' my wife and i booked a cruise with my side of the family and decided to spend one night in san pedro before we embarked on the ship. we booked our own room and the other three members of my family got the room next door which was adjoined. so far so good. we were told to talk to the bell desk to arrange for transport in the morning to the cruise ship but no one was there. after waiting by the bell desk for -- minutes we decided to just go upstairs and come back later. as we walked through the hotel to get to our room we noticed the hallway doors were propped open by rag towels stuffed under the doors. every single hallway door was propped up as such. upon arrival at our room on the third floor (we stayed in room --- and my family in --- we saw that the rooms had probably not been renovated since the ----s or early --s. the bathroom floor tile had a sticky film or oil that you could feel with even your shoes and the air conditioner was creaking and rusted. one of our bath towels had a yellow- brown stain on it that was visible while hanging. the air conditioner was actually only blowing regular air and wasnt working properly at all. we opened the window since it was cool outside but the window opened only --- inches. we decided to go back downstairs and not worry about it since we were tired and checked in late as it was. we ate dinner at the restaurant with so-so food that was way overpriced and for a party of - an --% gratuity was added. i dont know if this is customary but we didnt think a $--- dinner bill for - people with no alcoholic drinks ordered was a great deal. we went back to the bell desk and again no one was present to make arrangements for us. we waited another -- minutes and finally a bell person came. we went back upstairs and my wife fell quickly asleep. the window was still open and starting at about --:--pm a loud crashing was heard outside. i went to look and saw that our room view was of the alley- garbage disposal area of the hotel. it also seemed to be a sort of loading- dock area. every ----- minutes another crashing noise came which made it impossible to sleep. i had no choice but to close the window and turn on the broken air conditioner. the air conditioner blew air but the air felt humid and extremely uncomfortable. i could have complained and gotten another room but my wife and family were asleep and exhausted so i chose to endure the horrible experience for the night. in total i think i finally fell asleep around -am and slept for -.- or - hours. disgruntled in the morning i still washedup up in the nasty bathroom and used hand towels to dry myself off since my wife used the only non-stained bath towel we had. we went down to breakfast and had a decent breakfast buffet (free since we are hitlon gold members). after packing up and coming downstairs for our --:-- transport i thought the worst was over. i made my complaints about the above to the front desk to just let her know and the lady just seemed to take some notes and said thanks for letting us know. at that point i didnt really care anymore since i just wanted to be off on a good cruise and have no more worries about the crappy hotel experience. we get into the transport vehicle and my wife and i get into the back seat and what did the driver have playing on the stereo? unedited rap music with explicit sexual lyrics including all types of profanity that could send you down to he final level of hell. once all passengers were loaded into the vehicle the driver did not turn off the music or change the station! this is the absolute worst hotel experience i have ever had. i will never stay at it again even if it were free and i will make sure none of my friends or family ever have to go through what i went through again.',not_happy
id10654,' marriott marquis the hotel i stayed on my first ever visit to san francisco in june ----. perhaps not being a native american is the reason that my review is going to contradict with some of the other reviews regarding this hotel. hotel was massive very spacious and had a calm quiet environment which made me so attractive to marriott marquis. the service was good rooms were very spacious. i agree that the hotel architecture was somewhat old fashioned but as a business person it suited me very well. i would definitely recommend this hotel.',happy
id10655,' we chose this hotel because it was in easy walking distance of market square and the river walk. the room was spacious and clean and we enjoyed having a fridge and balcony as well. the staff was exceptionally friendly and professional. when we were at the pool the towels were emptied out but within minutes a staff member came out with towels and walked around to hand them out to all all the guests at the pool. everything was very clean orderly and well maintained.',happy
id10656,' staying at the quincy was a wonderful experience. the staff were very helpful and friendly the rooms were spotless and comfortable the location was perfect for walking to attractions and restaurants and the services offered were outstanding. i look forward to many more stays at this hotel.',happy
id10657,' this is the place to stay if youd prefer to spend your money in nyc on shopping restaurants and sightseeing rather than a hotel youll only spend a few hours in each day. hotels are not cheap in nyc and i suppose neither is the pod considering the size of the rooms. but it is the best youll find! rooms are very modern and they do well with the limited space (eg: beds are designed so you can put your suitcase underneath every nook and cranny is fitted out for hanging clothes etc). location is perfect for the subway or for walking if you prefer and there was free tea coffee and juice in reception every morning. this is where my husband and i will always stay in nyc from now on.',happy
id10658,' i had a great stay at the buckingham. tucked away on the corner of --th and -th ave. the warm colors were inviting upon entering the foyer. during my - day staff was always professional prompt and most importantly flexible when i needed extra things for my room. business conference was spacious clean with -- hour access. the - bedroom suite with adjacent living space and kitchen was very roomy as well. just - block from central park it was nice to get a small piece of nature among all that concrete and steel of the city. great hotel.',happy
id10659,' this was the perfect hotel. it is a little off the beaten track of chicagoyet is perfectly accessible to everything one might want to do in chicago. the hotel has delicious cookies everyday and a great assortment of coffee and tea available to guests at all times. the concierge was wonderful and has many connections thus he can set you up with a restaurant reservation give you restaurant suggestions as well as for things to do.',happy
id10660,' in this hotel you are in the center of the action in ny and is very accesible by subway.very quietvery good service.a little expensive but very suitable. internet is not free but you can connect to the times square free wifi.parking is $-- per night in an icon parking at half block from hotel without in-out benefit.remember to validate the ticket at front desk to get that special rate..to unload and load luggage you must use the space reserved in front of the hotel in the -th ave mostly of the times is occupied so get help from the hotel employees to do it.keep in mind that the reception is in the third floor.main entry which is controlled by a security person leads to several elevators that take you the front desk in the - floor.',happy
id10661,' sheets were to small for bed came off at your feet in the night. shower had a hatch above it that was partially off so you could see into crawl space. toilet seat wasnt clean. nice bar- lounge area.',happy
id10662,' the staff really have the art of hospitality down! this positive attitude is in tune with the hotel is wish for visitors to relax. excellent location near the park walking distance to lots of great places easy to get on transportation system (t) for other excursions. fantastic home base for great time in boston.',happy
id10663,' i stayed here for a conference last month staff was very friendly - free breakfast in the morning and used the shuttle twice to go to a steakhouse the room was clean and comfortable i would definitely stay here again soon',happy
id10664,' i definitely would not recommend this place or stay here again. it is very drab and low-end. on the plus side it is easy to find and close to the highway. there is tons of parking and the front desk was nice and let me check in early. however... the place is really old in desperate need of an update in every way. the bathroom was dingy and my toilet ran constantly after it was flushed. also the bathtub was really scuzzy. there was no hairdryer just a holder for one. when i called the front desk and asked for a replacement they told me they did not have any spare dryers. they also didnt provide conditioner for your hair. i found several tears in my comforter. overall the whole place just needs improved lighting. it is dim including the lobby and it makes the whole place seem depressed. honestly i didnt feel completely safe there. im sure i was but the dim and drab atmosphere really gave me the creeps. i spent the two nights i was there really wishing my husband had been with me. overall this is not a good place to stay. it is cheap but you really get what you pay for. it is not a bargain. next time i will definitely splurge and stay somewhere else.',not_happy
id10665,' i booked this hotel because the location was going to be very convenient to the event i was attending. i really should have checked trip advisor first. this place is bad. stay away! i am normally a pretty easy-going traveler. read my other reviews. however this hotel disappointed in almost every way. the front desk staff was rude and unhelpful. the room was in very poor condition. the door lock looked like a last minute improvisation. the bed was one of the most uncomfortable that i have ever experienced. the grounds of the hotel were in disrepair. the highlights of my stay were that i was only there for one night and my car was still in the parking lot in the morning.',not_happy
id10666,' my husband -- yr. old daughter and myself just stayed here over the past columbus day weekend nov.- - --th. this hotel surpassed my expectations - rooms are lovely and spacious. we had a suite which was great when traveling with a child. i loved the soothing warm beigegreypale yellow and green color schreme - style was modern and sophisticated. upscale hotels on the stuffy with the louis xiv type decor arent my cup of tea. there are doors between the bedroom and living room area well as for the bathroom. the standard rooms looked nice as well. great r & g toiletries. the hotel staff were so friendly and accommodating. it was our first time in philadelphia and we really loved the city! the hotel is a short walk to the rittenhouse square. lombardi is for the best pizza is right around the corner. the hotel restaurant looked very nice but we liked going out to explore - philadelphia has great restaurants! buddakan was out of this world! my daugher loved jones. any questions please feel free to email me.',happy
id10667,' i have stayed here the last two years while i have been in seattle. its a great location right on the water. it is very convenient to most of downtown and in a walkable location.',happy
id10668,' our last stay at the new yorker hotel was a very nice experience we got the best room for a nice price with a view to the empire state building at night we just opened the windows let the air flow and the magnificent view it was so beautiful. service was really good. we are going back in two months and for sure we will stay at the new yorker hotel!!',happy
id10669,' small room but adequatesome nice touchesgreat sleep quality and good servicegood position for sea front & union square',happy
id10670,' i had to be in los angeles for one night on business (up from san diego). i grew up in la and even went to hollywood high so an opportunity to stay in a great old holloywood landmark was one i could not pass up. i was not disapointed. the hotel has been upgraded nicely. a little too soon to be passed fad modernist for my tastes but well executed. i was on the sixth floor with a great view of the chinese theatre and the hills. the bathroom was great the second best hotel bathroom i have ever experienced. it had a huge walk in shower and a seperate tub-shower combo. more than i needed but it would be nice for a couple or family. the staff is big in attractiveness and short on skills. they were helpless when it came to questions about the (poor) internet service. no wifi in my room which i find unacceptabe at this price point and class of property. also the tv was particularly bad. it was a little noisy with party-ers on my floor but i cant fault the hotel for that. this place attracts a wild crowd and i think that is some of the appeal. i would stay here again.',happy
id10671,' i love hotels especially boutique hotels and i think im a bit fussy about things being really nice but i must be less fussy that some of my dear traving colleagues here on tripadvisor. i too read the mixed reviews and set me excpectations accordingly thinking we were talking a bit of a chance but had an amazing rate from priceline. our expectations were exceeded at every turn. yes the location is fantastic. but the hotel did not disappoint in any way! you walk into the ground floor next to a darling restaurant which is part of the hotel and take a cool elevator to the second floor to check in. the reception staff was warm funny and welcoming. we were upgraded to a suite which was just great -- made us wish it was longer than a one night stay! our room was clean the carpet looked great. though not high end the furniture was tasteful clean comfortable modern. our king bed had a fabulous red coverlet and upholstered to the ceiling headboard to match. mmmm. we had a minibar fridge that had room for our stuff. bed and pillows were great. and they do this window treatment that is difficult to describe but so lovely. ok let is discuss the bar. we were out late came in for a nightcap. the music was loud the lighting was dim the cocktails were a perfect nightcap. the feel was very sexy and we had a great time. asked for a late checkout no problem at alland they stored our luggage until our matinee got out. miguel even helped me walk our stuff across the street in the freezing cold! yes by the way there is a parking garage right across the street with a nice discount. any downsides? i love when hotels have complimentary lobby coffee and the time does not though the restaurant was to accomodate and there is a starbucks half a block away. all in all a delightful stay. the time is on our list for future stays!',happy
id10672,' when we checked in the smell was not pleasant. the front desk staff was very nice initially although my reservation for a refrigerator for my medication was not on file nor apparently was the conversation that i had with an individual - months prior to my arrival that would allow us to have the refrigerator at no charge for medical reasons. they gave us the fridge which i appreciated very much. when we asked about the fitness center we were told that there are really only - machines that do not always work by the front desk worker. after being injured on the elevator grate - very heavy and difficult to maneuver into and out of with luggage - we arrived in our room. there was mold on the shower head the toilet handle fell off in my hand there was hair in the tub and it was extremely cramped. when we spoke with the desk staff they showed us another filthy room. after contacting the company that we made our reservations with they agreed to cancel our reservation but still charge us for a night (we left before check-in time actually occurred) in the amount of $---. to make matters worse they said they would only refund a portion of the amount due back - the hotel costs (not including taxes and fees) charged to my credit card was $---.-- they said they would only refund $---.--. as of right now i am still waiting for any refund at all (-.- weeks later). not worth the time money or hastle. that all being said rebecca was very friendly at the front desk she was perhaps the only good portion of this hotel.',not_happy
id10673,' hip happening hotel that was very nice. if you have ever stayed at dream hotel in nyc - it is like a target version of that. concrete modern etc. the staff were very nice and accomodating. the rooms are laid out differently - the bed is in the middle of the room and tv is on the exterior wall. i thought that was a pretty cool idea because in some hotels you can hear the other rooms tv or the bed against the wall... the only downside i would say is that some of the finishes appeared cheap. the thread count on the sheets are very low. for me personally the lowest id ever go is ---. these seemed like ---. also the finish on the walls is like a fabric and for me that is not cool - i am allergic to dust mites and fabric is a great hiding place for dust mites. i dont know if it is because this is a new hotel and they are still working out kinks but the fridge in my room blew hot air not cold so i wasnt able to use the fridge the one night i wanted to. i also had an issue with the wireless. i had to call the help desk twice in four nights. not bad for the money but for about $-- more a night id rather stay at hotel indigo down the road.',not_happy
id10674,' the hotel was in a great location if you need to be near hobby airport. the staff was absolutely fantastic. the breakfast buffet was really great lots of variety and the waffles were shaped like the state of texas. the rooms were really great and liked the new colors. the only problem were the air conditioning units. this property must have had a life as another hotel because the air units were old and did not work well. they cycled on and off too often and the time cycle was like - minutes. every time the a-c started up in the middle of the night it would wake you up. asked the front desk for help but i am not sure that anything could be done. didnt sleep as well as i wanted. next time sleep on the sofabed maybe.',not_happy
id10675,' this location is great! walking distance to the capitol building or the mall with the smithsonians... the hotel... we totally loved this place! we had a beautiful and very large room with a full kitchen. basically it was like staying in a nice apartment. the beds were very comfy and the room was always kept nice and clean. the staff was very friendly and the breakfast was the best free hotel breakfast weve ever had. the only slight negative was the pool is ridiculously small. but who cares it is dc... go see the amazing sights until youre ready to drop! if we ever make it back to dc we will definitely stay here again!',happy
id10676,' the girl at desk who insisted on doing our check in kept walking away in the middle of checking us in to answer the phone leaving the other girl standing there unable to help us because the other girl had started. they announced that they had given us a complimentary upgrade to the penthouse (so called) suite turned out to just be a larger room on the top floor shared by another guest in a room across the way. no privacy as you share a balcony with strangers in next penthouse. with them mulling outside your room is glass wall. then roof leaked in several places keeping us awake and afraid to turn on anything electrical. they then charged us full price for the so-called comped rm.',not_happy
id10677,' booked a couple of nights at the nolitan recently because my usual favorites were sold out. i had very low expectations but love the neighborhood. i have to say i was impressed from the first minute i walked in the door. the staff was old school accommodating and helpful but also fun and charming. by the time i checked out i was on first name basis with the whole staff! rooms were small but well designed. bed was comfortable with good linens. continental breakfast could be expanded a bit but it was well presented and the coffee was good. i would stay here again for sure.',happy
id10678,' i had never heard of club quarters before but based off of the reviews on ta am so glad we took the risk and stayed there. first of all it was under a $--- a night which is unheard of in chicago unless youre seeking out hostiles. the location was ideal within walking distance from the majority of the downtown attractions including the willis tower skydeck millennium park the art institute and buckingham fountain. (which is good because we found the the subway line wasnt very helpful for tourist destinations.) the room itself while quite small was tastefully decorated immaculately clean and very comfortable. i only noticed noise from other rooms on one night the rest of the time you could hear a pin drop. we were on the --th floor so city noise was minimal and the elevators were insanely fast and you never had to wait long to get one. the staff was very pleasant and helpful. i liked the fact that there was a lot of serve-yourself conveniences though i could see others viewing that as a detraction. for instance you check in-out using an electronic kiosk if you want an extra blanket or ironing board you find a guest closet in the hallway and help yourself. they offered a gym a living room to hang out in and free bottled water on every floor at the elevators. the pub connected next door had very tasty and reasonably priced food. and if you need to park a car we did the self park for $---day (roughly $-- cheaper than just choosing a garage) which was a short - minute walk away though they do offer valet if you so desire. the only negative i can come up with is the thermostat...it was impossible to figure out how to get the heat on and the room was too chilly the whole time. we should have asked at the front desk as im sure they could have helped us we just never made the time or forgot. overall i highly recommend club quarters the next time youre in chicago.',happy
id10679,' my daughters and i stayed at the hotel monticello because of its proximity to the french embassy. it exceeded our expectations. the hotel is --- block from the canal and --- block from m street the main shopping and dining street in georgetown. we strolled along the canal and found a wonderful restaurant for dinner. access to the main part of dc is easy using the circulator bus . it costs only $-. the hotel staff were warm welcoming and professional. they are the best! our room was lovely with a huge floor-to-ceiling marble bath large dressing area and mirrored wet bar which served as a kitchenette. the bed was the most comfortabe i have ever slept on! breakfast was nice with pastries cereal and bagels with starbuck is coffee. as with any situation there were a couple of negatives. it took quite a while for hot water to reach our room. there is one small elevator which can get heavy use so sometimes there was a wait. the many positives far outweighed the minor negatives so i would definitely stay at hotel monticello again. the only regret is that it was only one night!',happy
id10680,' we stayed at hotel andra in early july for two nights. i had spent hours scouring the pages of tripadvisor for somewhere to stay whilst in seattle. from the moment we arrived everything was perfect. the staff are all very friendly and helpful. they pointed out all the best places to watch the -th july fireworks from and provided us with a map of how to get around. our room was small but more than adequate. the furnishings were luxurious and everything immaculate. we both slept well and never even heard another sole all night. unfortunately we didnt get the chance to sample the delights of the restaurant but from the outside it looked like the perfect place for a romantic meal. what we did find very useful was the business centre which was free of charge and open --hrs. all in all we couldnt fault the place. the location is perfect. we walked easily to the space needle & lake union. pike place market was no more than a -- minute walk and the shops were just a stopnes throw away. this hotel is a must!',happy
id10681,' i just had a short one stay in houston and choose this hotel because contingent of convention people i knew where stayin here. in hindsight i should have styed a few miles away and saved quite a bit of money. on the upside the hotel was nice quite and staff was very friendly. the convention center was a bit to far away to walk comfortably but it appeared there was plenty of shuttles or taxis available.',not_happy
id10682,' firstly if youre looking for a hotel right next to the airport - this is about - interstate exits away.. fairly close but i wouldnt want to pay for a taxi to an airport from here!! this la quinta was undergoing some renovations when we visited. i was worried about noise but they werent noisy. however i strongly suspect this used to be a different kind of hotel - it just didnt have that la quinta feel at all. it is easily the worst la quinta ive ever stayed in. our air conditioner struggled to cool the room (and it wasnt even full-on florida heat outside) and we woke up to the feeling of dew everywhere in the morning. a major purpose of ac in florida is to pull the moisture out of the air. the front grill of the ac kept falling open too. there was a mysterious small hole in the light switch in the toilet-bath room which lined up with the front of the shower. there have been enough incidents in hotels and other businesses of hidden cameras that i found this worrisome - no problem i took the give us a --! sticker off the toilet paper and covered it up (btw they are trying very hard to get your --...) the smoke detector in the room was in an odd location as well. paranoid? probably. while im still thinking about the bathroom - this is one of those bathrooms that require you to do a dance to get the door closed - and in fact the door brushes up against the toilet on open-shut. i doubt this is accessible. showerhead was too short for me and im only -- . faucet aerator was broken. breakfast was a major disappointment. in my past travels ive always associated lq with a good breakfast. they had decided not to put the waffles fruit etc. out - there was some otis spunkmeyer muffins and some plain bagels coffee some juice (most out) and two kinds of cereal. they started putting things away before - am. nowhere were the breakfast times posted. the room completely lacked one of those guidebooks with the hotel map policies etc.',not_happy
id10683,' it was my first visit to usa and also my first time at a st. regis. the hotel is in an excellent location just two blocks or so from the famous white house. and in the proximity of most of the attrations the city has to offer. we were upgraded to a suite which was a large room complete witha well-equipped bathroom. the room could have been better configured to be divided in two offering a bit more privacy. i particularly liked the soft material of the bathrobe. not the usual thick toweling but soft silky material. the large mirror on the wall in the bathroom also included a tv very convenient whilst soaking in the tub. the hotel has one restaurant. the adour by alain ducas. whilst this is an excellent one it would have been nice to have a less sophisticated place for lunch and dinner on premises. however the hotel is surrounded by very good restaurants to suit all tastes and pockets. one of the family favourites is mcormick and schmick is a few meters away from the st. regis. the reception staff at the hotel were not always that keen on smiling although the doormen always offered their help be it with opening the heavy doors or calling a cab. this being the st. regis there is no buffet breakfast included in the room rate. breakfast is a la carte and may add up to quite a bit at the end of the stay. quality is excellent and so is the service offered by waiting staff. back in washington dc i would go back to this hotel.',happy
id10684,' the owners of this location have done an excellent job of maintaining this hotel and the price in very reasonable. the room was clean the breakfast area was kept clean and there was a good variety of offerings for the breakfast ...i would certainly recommend this hotel.......',happy
id10685,' i would definitely stay at chicago is house of blues hotel again despite a few caveat emptor notes. first they gave away our room the first of three nights. however they put us up in the nearby fancy ritz-carlton (a far superior but boring luxury hotel) even giving us cab fare to and from the ritz. why did this happen? a group came in the unsmiling young clerk said as though bracing for a tirade. thinking maybe it was a group of groupies for some band playing at the hob next door we didnt protest much. i suspected it also had to do with the fact that we booked through expedia but cant substantiate that. expedia was great. after paying in advance and having expedia alert the hotel in writing that we were arriving late and us calling the hotel directly that afternoon from the east coast to confirm (yes we have your reservation) it sucked coming from the airport and being summarily told there was no room. but points to the hob for putting us up at the ritz-carlton (which failed to give us the requested roll-away cot when they didnt have a room with two beds for two straight guys so one of us slept on the floor on a bedspread at the ritz after coming in at - a.m. but that is another story). anyway next morning we called the hob to tell them we were coming over for our room. yes sir we have three rooms with twin beds. only problem was -- minutes later the front desk tried to tell us there were no such rooms. persistence paid off and we soon found ourselves in a nice spacious room on the --th floor. everything else about the hob hotel was good. in fact they wanted to comp us with a junior suite after the trouble we were put through but it didnt have two beds. points for hob hotel. we liked the room decorations and colors although the voodoo motif might have scared the heck out of kids or a sleepwalker. the room had a great view and floor-to-ceiling windows that actually opened! excellent air-conditioning. the bathroom was outstanding as was the maid service. night-owls will like the opague curtains. the towels were thin but the shower fine. doors were solid and elevators efficient. the place seemed new and was very clean. no hookers seemed to be hanging around although there was plentiful scenery in this chic location. the tv reception was poor and number of cable channels small. but we didnt go to watch tv so didnt matter. they give you a compiliation blues cd. rooms have a good little stereo system so bring your own cds. the room was spacious with a desk chair but no lounge chairs. nice hassock though. the downstairs bar which just won a chicago magazine poll for best hotel bar was dead as a doornail sunday-monday-tuesday. but the adjacent house of blues restaurant-concert hall was hopping. the hob location is great just over the chicago river from the loop subway stops meaning you can take a subway from either ohare or midway and walk to the hotel if youre traveling pretty lightly. the river itself is dwarfed by majestic architecture and topped by multiple picturesque bridges a few blocks away from the site of the ---- eastland ship disaster that killed --- people (plaque marks the site for history buffs). besides a friendly smith & wollensky next door overlooking the river the general area is kind of beautiful but kind of dead so hop on the red line to wrigleyville or just about anywhere in the city (we got a three-day $-- subway-bus pass that we wore out). back to the hotel--the lobby looks like something out of marrakesh; this is not your average expensive hotel perhaps an acquired taste but i would definitely stay there again. staff was pretty friendly location is bedrock chicago subway right nearby and you might get a break on the price through expedia or other on-line broker; our average cost for saturday-sunday-monday was about $---. and we brought the dress code a bit down to earth at the ritz in the process!',happy
id10686,' wonderful hotel! most ideal location. perfectly maintained. spacious rooms. well thought out floor plans. all possible amenities. clean. superb service. definitely in my top three hotels in chicago i love. if you are looking for a very quiet discreet hotel this is it; however if want something with a slightly higher pulse...my other two might better suit your needs. :) however again it is a perfectly luxurious hotel. also the spa is splendid as well!',happy
id10687,' had to go to a conference which was held @the marriott--but truth be told i prefer to stay away from the conference crowd--so due to a cool aarp deal (thanks to the husband being over --) we stayed @the hampton inn. although there were renovations going on the staff was apologetic and accommodating! truly a great front desk staff--especially danielle--for granting us a late-checkout getting us a cab in - minutes and providing interesting tidbits about what to do around town! the positives: price convenience to everything tasty breakfast free internet fabulous staff. a few mild negatives: since i had to work in my hotel room for a few hours (last minute touch ups on the presentation) the renovations during the day were a bit loud--but we knew about the renovations in advance.',happy
id10688,' we received a two nights free stay at the embassy hotel as a free gift for attending a time share presentation. having read the reviews from trip advisor.com and knowing that this was not the embassy suites we were prepared for the worst which is exactly what we got! the neighborhood surrounding the hotel is one of the worst in san francisco which includes pan handlers transients prostitutes and drug dealing. upon arrival we were greeted at the counter and given an actual key (as opposed to the what seems to be the standard in today is technology a key card) we then boarded an ancient elevator which had a door that needed to be opened from the outside with a door handle. the elevator held only four people at a time and would not operate unless the entry door was closed. (at one point we waited approx -- minutes for the elevator on the fourth floor due to the fact that the entry door hadnt been closed on the ground floor.) our walk to our room was met with trash left in the hallway (which was still there the next day) by other guests. most of the other guests seemed to be students of the culinary academy located across the street from the hotel. upon entry into our room we discovered several black mold spots on the bathroom walls poor patch jobs to the bathroom tile a picture which was hung upside down and very few amenities. after spending the night listening to the neighborhood locals scream and yell hearing the numerous sirens go past the hotel waking to the sound of the guest in the room next door throwing up accompanied with the odor of vomit we decided to check out even though we still had another free night stay left. the only bright spots were that it was an architecturally interesting building which was built in the ---- is although it needed serious remodeling and the temple bar and grill had pretty good food.',not_happy
id10689,' this motel feels a bit tired and although our room was clean it felt old & tired. carpet around the edge of the room was loose and the door to the bathroom had a very loud squeal that just about would have woken everyone in the complex. we did ask that they oil it & the next day it was better but surprised it hadnt been picked up prior to us mentioning it. staff were helpful in suggesting buses into town & we were thankful for free parking also. good venue with buses nearby for getting to fisherman wharf union sq etc.',not_happy
id10690,' having spent - nights in a small hotel uptown in manhattan the - night luxury treat at the waldorf should have been the highlight of our x-mas trip. but it was more of a let-down. there is nothing romantic friendly warm or exciting about it but the name. so the location is great. no doubt about it. the staff (except for one lady whose role was hard to define - but she seemed like an angel in the lobby - mrs fix-it-all - she was brilliant) was very! ordinary. that started with a very rigid and partially even rude process of getting our reservation done. the check-in was more like standing in line at the post office - is this really - stars?? the level of friendliness is minimal and the doorman rudely ask for tip. now we travel between ---- times on leisure per year and tipping in different countries is no stranger to us. yet asking for is so bluntly whilst he didnt even hail down the cab for us (we had to do that ourselves) is just not what youd expect of the waldorf - in the end i have to say it is just another very ordinary hilton hotel - not worth the money they take of you. the a-c in the room is hard to manage and totally outdated the rooms are big & spacious - that was nice. breakfast in the lobby restaurant was very ordinary and service was slow. the hostess seems to float on a cloud of ego....not sure she understands service quality and that the guest actually pays her salary. the -nd breakfast option was literally laughable....it is a cheap-charly buffet version that youd expect in a --star hotel; compared to other --star hotel breakfasts this was a disappointment and we opted to not eat in the hotel at all for the rest of our stay. the bar is fairly nice & barmen seem to know what they are doing. the best part however was the super-cheap approach by ms sales woman as my husband was waiting for me. her smile didnt stop as she tried to sell!!! right after our arrival some hilton card. - youd expect that on a bazar in morroco but certainly not in the lobby of a --star hotel. very cheap approach. the washrooms in the public areas are guarded by staff which is super unfriendly and rude. obviously the hotel is used --% as a tourist attraction and there is no security or anyone that would allow the guest a bit of privacy. it is an all walk in walk around hang around in the lobby feeling. - a smaller hotel gives you more the feeling of a welcome guest than this corporate institution. hindsight - itd been worthwhile paying a bit more on the anyways exorbitant price and stay at the plaza. or just remain at our lovely on the ave hotel in uptown which was beating the meant-to-be special treat by far in all aspects. - hilton....if that is one of your flagships you might want to check your staff training & kick it up a notch!',not_happy
id10691,' this is an older property but it has been well maintained and doesnt show its age poorly. it is in a central location in houston close to the heights neighborhood which offers great dining. you easily get to different parts of the city from here. the hotel is close to the freeway so you do have a lot of freeway noise but it wasnt anything obtrusive for us. the bed was very comfy so we slept really well. the bathroom was tiny for two people but the rest of the room was quite large. we got an excellent price for our stay here and would definitely stay here again.',happy
id10692,' when i made an attempt to rent a room at this hotel i was confronted by the desk clerk who laughed in my face because i thought the raising of prices at race time was just a little outrageous. the desk clerk was very rude and obnoxious. i was told that everybody raises their prices during the races and the advertised price of --.-- a room per night would not be given. instead the room charge was to be --.-- a night. the customer prior to me was being treated very rudely when i arrived and she eventually refused to stay. after i received the same treatment i began to think that this was the normal for this particular hotel. since i am a resident of the indianapolis area i was disgusted to think that a company would treat customers in this fashion and blame it on the race. want a good night is stay? stay somewhere else!!!!!!!!!!',not_happy
id10693,' this is pretty well located. a little seedy around the hotel with adult shops and liquor stores but you can walk to all the major sites. if you wanna visit ---- memorial go online for tickets before. for wheelchair users there is no shower bench. you have to request one and they bring in a portable one. very unstable small and uncomfortable. the room with - beds is too small to be considered accessible. not enough space for luggage and moving around on a wheelchair.',not_happy
id10694,' i checked into the hotel last weekend being a person with a disability i like to try to get the ada room because the bathrooms tend to be larger though i am not in a wheelchair it makes it a little easier for me. when i checked in i was asked two times by the staff if i really needed the ada room.(i thought that was just rude) then they put me on the --th floor which was fine. the room appeared to be fine. that is until i noticed the blinds did not work. i called down and they set someone up they said they couldnt fix them because they did not have the part (aka i am out of luck so sorry) then i notice my bulb was out in the bathroom and my floor lamp wouldnt work(the main light) they replaced the bulb. told me they could not replace the lamp till the next day((aka i am out of luck so sorry) then when they came a -rd light went out while they were there again they replaced it. so basically they do not check their rooms at all before giving out keys. then i had a traders joe is bag full of paper goods food and above all religious items. it was under the desk. we called at -:-- to have the room cleaned . we left and came back the bag was gone. we called down and told they would look for it. they did not find it. (big surprise there) then my friend was told the maid said she did not take anything(so calling us liers ) if i were to lie i say my laptop was stolen. i do not think she stole it she was just careless and tossed it like trash(i have had the same bag in numerous hotels) anyhow my friend was said there sorry next time your here we will upgrade you and have a nice day. no compensation at all. well not the worse hotel but could use some pr skills.',not_happy
id10695,' stayed two full business weeks at this location and then decided to make the switch to the drury inn and suites across the street at ---- shadeland ave. would not stay at this hilton again. all water turned brown in entire hotel for - days. hotel did nothing. staff never helped. never changed linens for - days. just put a note under the door and wiped their hands of it...literally demanded to change rooms and was given reluctance. rates are a joke too = $--- for brown water no service etc. youve got to be kidding me. i then got an email from a hilton rep after responding to a survey which reads: dear xxxxx: thank you for taking the time out of your schedule to complete our guest survey. i apologize that your experience was anything less than satisfying. our goal is to not only meet the needs of each and every guest we serve but to exceed your expectations to make your stay as pleasant and comfortable as possible. please know that your feedback is extremely valuable to us. feedback such as yours assists us in improving our service and property on a daily basis. in addition please know that your comments and issues will be addressed. it is our hope that you will give us another opportunity to serve you. again i apologize for the inconveniences during your stay and hope to see you during your next visit. if i can provide any assistance dont hesitate to contact me directly at ------------ x--- sincerely jeff stofko guest services manager hilton indianapolis north jeff.stofko@hilton.com ---.---.---- again no resolution just a lame standardized email already templated. thanks jeff appreciate you taking your time while i waited around in a dirty bed went to work unbathed on out of town business etc. no free internet. lame. go across the street to the drury where the rooms are nicer have hd lg tvs free breakfast dinner coffee gorgeous lobby - nice sitting area - the area is nice for both though with a lot to do in the area.',not_happy
id10696,' my wife and i recently stayed for our first time at the mondrian soho. the hotel welcomes guests with a pretty grass canopy-covered entrance that ushers you away from the street and inside a chic lobby. vivian at the front desk was very friendly and gave us a complimentary upgrade! our room was small by most hotel standards but to be expected as it is manhattan. still we had a large and comfy king size bed ---in flat screen tv and our own ipad with free internet access. only stayed for - night but were very comfortable and would absolutely stay there again. highlights: very friendly and personable staff; great location in heart of soho (located on a side street so it is quiet but just --- block from the busy activity of broadway); and new modern decor.',happy
id10697,' after staying there i now agree with other reviewers that this is a good hotel if you are only going to be in town for a few days i was there for a week and that was too long. i purchased a club level room which is on the --st or --nd floor of the tower buliding and you get a lot of perks with that as well. when i arrived i had to wait over - hours for my room becuase the person that was staying in my assigned room had not bothered to check out yet. they offered me a room on a lower level but i would still get the club benefits but i decided to wait for the room i paid for not some lower level replacement. the staff also told me that a different club level room was available and that it would be -- minutes so that the staff could clean it so i took this option. an hour later i approached the desk for the third time and was given room keys and sent on my way. the club room on the --nd floor is nice but is not all that exciting to be honest it has great views and has complimentary snacks and drinks as well as breakfast and dinner snacks but not enough nor quality enough to warrant what i paid to stay there. about the thrid day into my vacation i decided to go and see what the breakfast in the club room had and arrived in time to see dirty plates everywhere and to find out that i was too late. after inquiring more information from the staff member that was up there i learned that upon check in i should have been given a welcome letter explaing all of this and vouchers for the restaraunt in the lobby as well. i went down to the front desk and explained my grief about not being informed. i was then given the welcome letter and some vouchers i was technically owed so all in all they did not really give me anything extra. also i leanred from the club room staff memeber that the room would be closed for the next week which i was not at all informed about! this was truly upsetting. so for my trip that i paid for i got: average staff members below acceptable customer service the rooms were good only becuase of the view (the rooms also had extremely firm mattresses that i was unable to sleep on and no fridge) i had to go and buy a cooler so my leftovers would not go to waste!!! overall i spent too much money on services and options that i did not get to use and did not get any kind of compensation for my extra expenses. the hotel overall is nice but they have a long way to go before i will ever conider staying there again!!!',not_happy
id10698,' we stayed at this hotel for - days in march we were on a -oth birthday holiday - of us in all fantastic place to stay pretty central plenty of room for us all breakfasts were great waffles every morning. we stayed in a - bedroomed flat with kitchen bathroom and living room (where there was a put me up bed which was very comfortable) the kitchen had a fridge cooker dishwasher there was also a welcome basket provided. would definately recommend it to anyoneif ever i go back i would consider staying there again and as for new york all i can say is wow!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!',happy
id10699,' we booked through priceline and after reading a few reviews i was a little worried. however upon arrival i was happily surprised by the smiling faces awaiting us. the staff here is beyond helpful! i would love to stay here again :)',happy
id10700,' stayed for - night as part of large meeting. many problems not the least of which was everyones room eys stopped working at noon each day. rooms are large but furnishings old. curtain hooks were missing baseboard heater covers were falling off taps in bathroom dripped incessantly. great fitness center however. i would suggest staying elsewhere until someone reinvests in bringing this hotel up to the standards expected of a sheraton.',not_happy
id10701,' wonderful accommodations superb staff and great tapas. half price hour two times every day. john jose michelle theresa & chelsea all in the dining room area were wonderful friendly and attentive. aarron stephen and eddie from the front desk and bell desk were very courteous and helpful. this is an all suite hotel with large comfortable rooms nicely appointed. for military active or retired there is a nice discount.',happy
id10702,' we stayed here for - nights here in june ----. the staff were extremely friendly and helpful we arrived too early but they stored our bags for us until we returned later to check in enabling us to have a walk around the city. the room itself was comfortable and clean there were limited choices for breakfast but the food was good quality although there was a lack of seating when busy. the location is not ideal it was further from union square than i had expected given the description but it is on a direct bus route and the cable car terminus is just - blocks up. the excellent mel is diner is attached to the hotel and tommy is joynt opposite is a fantastic place to eat and drink.',happy
id10703,' stayed here: - july ---- - - july ---- when entering the hotel there only were two elevator doors and a a- not pointing out to use the stairs to get to the reception at the -nd floor. through some nasty hallways stairways and doors we arrived at the reception. this looked fine. the only employee also had to take the phone which took a lot of her time and made us wait for a very long time to let us know our room wasnt ready yet. returning a few hours later (first watched live-) we could check in (again we had to wait very long the receptionist got stressed more and more and got rude to people on the phone). the room had no view was very small and had tiny beds. it also was very dusty. the bathroom was clean but again very clean you could hardly sit on the toilet... checkout took very long again it will also take a very long time before i will stay here again... well i think it is clear very small rooms bad staff high price. just go somewhere else.',not_happy
id10704,' i have stayed a couple of times now in the loews regency when i come to ny for business. unlike other hotels in this price category that loews offers spacy rooms. sleeping experience is first class - very comfortable beds and no noise whatsoever. i usually start my day with a run in central park and as the loews is - blocks away from the park it is in an ideal location. check out and check in is very efficient.',happy
id10705,' i booked this hotel because of the reviews on tripadvisor.com. they were right! great hotel and a great stay. the staff was extremely helpful and generous with their time when asked about the local area attractions. the rooms were small but we were only in the hotel to sleep. it was such a close walking distance to everything. this is the only play ill stay when visiting boston. :)',happy
id10706,' i was a little leery booking this hotel because of the reviews but because we got such a fantastic rate and we wouldnt be spending very much time in the room we took it. im glad that we did! the hotel itself is a little dated but i can say that it is very clean and neat. there was always an available elevator and the staff was very friendly and helpful and we were always greeted with a smile! i would definitely stay here again because of the staff and because of the location. we were in the middle of everything!',happy
id10707,' the hotel was clean and the rooms were nicely decorated. the hotel and furniture were in good shape. they also had a little ishop downstairs where you could purchase snacks and small frozen meals. the room service was fast but after the gratuity charges and another surchrage the waitress still lingered about for a tip. i didnt like her. my room was also not cleaned on my second day because i was in my room the two consecutive times the cleaning lady knocked. i told her to come back in an hour. she didnt. but they were very nice aout bringing the beauty products that werent restocked as a result of the room not being cleaned up to me very quickly. i found phoenix quite small and it was about -- minutes to most points of interest. the hotel was fairly central. less if i knew my way around a bit. if i were to go again i would get a place closer to tempe where there was actual life on the streets. if you do decide to stay at this hotel make sure to go to the chinese cultural centre enarby to eat and check out the amazing grocery store. the only significant shortcoming of the hotel was it is pool. i expected something nice and large but instead it was a small pool surrrounded by iron gating in the front of the hotel so you were kind of on display to the people parking and checking in. it would be nice if the pool surrounding were a little more lush at least.',happy
id10708,' me and my fiance decided to get away just before our wedding. club quarters offered a reasonable rate at a well situated locale...the good...check in was fast and the tall blonde haired guy working behind the desk was accomodating and super efficient...kudos to him. unfortunately everything else was lacking. rooms were of substandard condition. due to the age of the building the walls did not have sound proofing. the doors also were without air compressors so that they would slam when closed. i tried to take a nap about -:-- and all i could hear were kids and adults slamming doors and running around. the room also had a thermostat which would seemed to be non-functional...me and my fiance froze our butts off even after raising the temp to its highest level. i have seen better bathrooms in -rd world hotels and no tub. my fiance got a workout moving furniture just so that she could find an outlet for her itouch. we then decided to go get some pizza at bucina is(sp?) which we saw in our hotel is restaurant advertisement book. well i asked for directions from the girl at the front desk who circled its approximate location. in reality all she had to say was that it was at the club quarters north location which was clearly on the map. thanks for having us walk in circles for -- minutes.... at the time of our checkout we decided to get some breakfast at the english pub next door. dont even bother. we were hoping to get in and out fast so that we could get to the field museum...no such luck.. waited for -- minutes...no service i finally had to tackle one of the waitresses to find out what was going on. the end result was $-.-- for orange juice i never ordered one slice of toast with the food the orders were wrong and stiffed when i paid the bill because the manager said there was no change? i actually went into the hotel to tell the front desk what happened and the girl who was looking gave me a beautiful smile and a blank stare. unfortunately there were few restaurants open on sunday near the hotel otherwise i would have ran for the hills. in the case of the hotel i ran for the exit.',not_happy
id10709,' ok first impression as you get off the exit is...um...not sure if we wanna stay here. the neighborhood not the best all the hotels in the area are behind steal fencing. however once you get in the hotel it has a great and warm feeling to it. the front desk staff was outstanding made us feel so welcome. the room itself was as typical and standard as a hampton will all the expected amenities. the rate was about what we expected so cant complain there. the breakfast in my opinion was a step above the typical breakfast. we had omelets and waffles and turkey sausage fruits muffins bagels etc. the breakfast hostess was very helpful answering questions about the area. the housekeepers came out and greeted all of us before they started work. you could tell they were having fun and enjoying their job. we left with a smile on our face and if we are back in memphis well stay here again. location was close to the airport for us not to far from downtown shopping foods etc...and didnt have to pay the price to stay over on poplar. great job! keep it up!!',happy
id10710,' above average digs and perfect location for the convention center. big plus was the ion water filter system at the health club for drinking water and the adequate pool in the basement where i watched the celtics and pistons after a swim while peddling a stationery bike in a much-too-tight speedo (as sam kinison used to say thanks for the visual)! bedding and lcd tv added to the comfortable surroundings. who cares if one gets a beautiful view of the adjoining parking structure? any woman that is who! for guys forget about it! lobby was spacious as well as the bar restaurant combo. one could not ask for a better abode for only $-- plus taxes at a three star hotel in the inner harbor.',happy
id10711,' i love this hotel. the rooftop pool the fabulous gym the amazing burger joint. it is in a great location that is just a block from times square but enough out of the way that you dont have to deal with the crowds. the downside is the rooms are in need of renovation. the tv was the very old tube type and it took a while to warm up. i think that highlighted the amount of time since a renovation since most hotels have now moved to a flat screen. overall i love the hotel and will stay again.',happy
id10712,' stay was okay at best. rooms are super small and can get claustrophobic when trying to escape the rain. wireless internet was terrible in the rooms barely could stay connected. room thermostat didnt work right would either keep blowing hit air non-stop or would shut off completely so we would be either sweating or freezing. probably will stay somewhere else next time we visit seattle...in fact we are. next time in february we will be at the hyatt. got a deal on expedia$--- including parking. i would refuse to pay anymore than that.',not_happy
id10713,' very affordable for location and amenities. within walking distance to navy pier. after late night in chicago got room service which was delicious and easy. use underground parkade across from nbc tower is about half the price of the parkade beneathe the sharaton. room was clean and comfortable. would definately stay here again because of the price.',happy
id10714,' i was in seattle on business this past week and based on room price i decided to stay at the doubletree at seatac instead of where i usually stay the hampton inn directly across the street. (the rate difference was a whopping $-.--). so to save $--night i ended up paying $---night for parking (valet parking is $---night) and $--.----- hours for internet. i received one $-- coupon for any meal but even as a hilton diamond member there was no coupon for breakfast each morning. the doubletree is okay the restaurant and bar are nice. but unless you have a room in the tower building with a mountain view (and you need to be on the -th floor at least) there is absolutely nothing special about this hotel. i will be back in seattle next month and will galdly return to the newly remodeled hampton inn. the bed is wonderful the working space is adequate and the breakfast is complimentary for all. as for internet and parking no extra charge.',not_happy
id10715,' i just came back from a - weekend stay and i must say i havent seen service this good in a while. the persons on site are darlings all of them. breakfast is abundant for a fast starter and took me by surprise. forget the continental style this has all the works. shuttle from - to -- and -- to -- on the hour. gym needs work some equipment needs repair pool and spa are fine. id recommend this hotel to my friends.',happy
id10716,' very pleasant. ive never stayed in tribeca before and loved the area. wonderful restaurants. room very pleasant as well. hotel has edgy design.',happy
id10717,' this place was perfect for our trip. rooms were very clean and spacious free breakfast great location. everything was within walking distance and if it wasnt the subway stops were just a couple blocks away. most of the staff was very nice. there were a few front desk people that just acted stuck up but lucky for them dumb people like that wont ruin my vacation. but the others were very helpful in recommendations of restaurants and tours. all in all i would recommend this place.',happy
id10718,' we stayed here for - nights in october. upon checking in we received choc chip cookies seemingly straight out of the oven (very nice touch :) ) check in was smooth and simple we had a great view right over times square on the --th floor. i felt that housekeeping was a bit hit or miss some days they would replace the bathroom soaps and somedays not (a small thing i know) but i also noticed that im pretty sure they didnt sweep the bathroom daily as blowdrying my hair would leave hair on the floor and there it would stay accumulating (just one of my gripes). being right in times square there was anything you needed close by but of course paying times square prices (great breakfast places on -th avenue without the times square prices). overall we enjoyed our stay here i loved looking out the window over times square and being right in the middle of it (i didnt notice any noise either)',happy
id10719,' the hotel has improved considerably since the renovation. (ok it used to be a dump.) now it is clean smartly decorated and cool. i had a renovated room with the i love new york promotion so i got a little bag of goodies. the staff even seems to try harder. ill be back.',happy
id10720,' we spent - nights in that hotel. positive aspects: well located nice swimming pool large parking negative aspects: the mexican lady at the front desk was agressive not polite not even answering when we were asking a question. she gave us a room under the standard we had paid for. each time we were asking something we had an agressive answer (if answer was given) and very dark looking at us. i think that people like her shouldnt work in commercial activity if they dont respect a minimum customers. the place does not look safe i wouldnt advise it for families. regards',not_happy
id10721,' very comfortable accommodations in medium-size room. hotel staff very courteous. very clean. liked ambiance in lobby with complimentary wine and cheese. continental breakfast included good n.y. pastries. coffees and cookies available at all times. computer and printer in lobby for guest is free use.',happy
id10722,' we picked this hotel as a romantic holiday getaway. as soon as you walk in you can feel the warmth of the fireplace and were greeted by a nice staff. hotel valet is --.-- but if you park your car yourself in the lot across the street its --.--. it was a good tip given to us by the bell hop. we used the fitness center which is extremely up to date with all new equipment tvs attached to each machine. we even paid a visit to asha salon which is onsite. the entire hotel was redone so everything is brand new and beautiful. do not expect the largest spaces in the world but they did a great job of keeping the decor minimal but modern. the location was extremely close to shopping (state street) and to the daley center for us to be able to visit the christkindlmarket and check out the giant christmas tree. we ate dinner at elate restaurant which is next door to the hotel. you do not have to walk outside of the hotel for it. the menu is not the largest in selection but what we ordered was very tasty. it was a beautiful stay for my husband and i.',happy
id10723,' right in the heart of times square. we couldnt have asked for a better location. the hotel itself is very charming. very large bright bathroom an added plus. we enjoyed the complimentary wine and appetizers in the evening and especially appreciated the fresh fruit that was available all day long. the location was exceptional because it provided for a stopping off place where we could quickly drop in and change clothes or drop off our packages. the staff was very friendly and helpful. they pointed us in the direction of several great restaurants. would definitely return there upon our next visit.',happy
id10724,' greta hotel with fantastic service! peerfect location for our first time in san francisco. close to union square and all public transport attractions and restaurants. rooms was great - nice and spacious with a separate wardrobe area. bathrooms could do with some reonvating but that said everything was in fine working order just a little dated. would definately stay there again.',happy
id10725,' read good review about this hotel and choose based on recommendation. overall enjoyed a short one-day stay although there are something to be improved. - check-in: had some problem with self check-in (designated room are not ready??) - room: was relatively ok but have some problem. broken mug and unfinished vanity area. also bathroom was too dark. have to open the door. - wireless internet: had some problem when log-in first but finally able to log in. however the overall speed was really slow.. - breakfast: was really nice breakfast. hope it opens a bit late than -:--am.',happy
id10726,' this is the best of the best when it comes to marriott. first of all every person on the staff goes out of their way to make sure your every need is met. i needed meeting space and the next thing i know we were sitting in the presidential suite. the location is great and the hotel has its own private street and excellent valet parking.',happy
id10727,' we spent one night. the hotel is great and fairly new. the breakfast was not as good as i would have liked as their famous cinnamon rolls were absent. if you stay ask for a room on the back of the hotel as the front is noisy from mayport rd.',happy
id10728,' we stayed - nights end of may. we got a very large suite with a full kitchen outdoor patio closet and a safe. location was very close to a lot of the action but the hotel didnt get any street noise which was nice. the free breakfast was good. they have a computer and printer that the guests can use. free underground parking. my only negative comment would be the room wasnt as clean as it could be i saw some dust in a few corners. but overall i think this hotel is very good value.',happy
id10729,' this hotel is a brilliant boutique hotel in a fantastic location for tourists. - minutes from times square but not in the hustle and bustle. -- minute walk to central park empire state and rockerfeller! subway stations very close too as well as good restaurants. the hotel was very clean and the staff all very helpful. upgraded our room and gave a free bottle of champagne for my birthday. breakfast is help yourself continental but was lovely. although you should get to breakfast before -am as quite busy after that. we will definitely stay again if we are lucky enough to be able to go back! cant recommend highly enough!',happy
id10730,' we stayed at this westin as part of the first leg of our honeymoon. the rooms are old and a bit small but it was clean the staff was friendly and it was in the best location!',happy
id10731,' we stayed at the warwick because we wanted to have dinner on top of the space needle - it was a romantic get away! we loved the warwick - very nice room overlooking the space needle and the sliding door opened so we could get air when we slept. that is important to both of us. very little noise as we were on the --th floor and we slept very well. great hotel -- definitely try it!',happy
id10732,' after making my reservations for this hotel i decided to check the ratings and i must say they made me very nervous. some ratings were good but i focused on the bad ones.i decided to keep my reservations mainly because of the good reputations i have heard of the hotel. i am so glad i didl. i loved the hotel and my children loved it too! we all agreed it felt like we were on the titanic ship. it was so beautiful and elegant. the room was a good size and it was very clean and im a clean freak! i cant wait to come back with my husband for a weekend getaway.',happy
id10733,' when it comes to midtown manhattan there are plenty of options. the benjamin is trying to stand out as a boutique hotel but the quality of service does not justify the extra cost. our room wasnt very clean (lots of dust on the tv and the frames hair in the bathroom). the room was pretty small (even to ny standards) but we had a great balcony with view over midtown and the waldorf. the restaurant the national was excellent. the problem was again the service slow and not very professional.',not_happy
id10734,' the sheraton is definitely located in the heart of it all but i was a bit disappointed in the facility itself. as others have stated on this board the facility is dated. the pictures on sheraton is website must have been taken right after the renovation was done. the carpeting was worn and unraveling in parts. we had a gorgeous view of monument circle but the room window was fogged up either between the panes or very dirty on the outside. the light fixtures and bath fan were also in need of a good cleaning. my real disappointment was with the rooftop pool. the website portrayed the pool area as very nice and beautiful. in reality it is nothing more than a concrete hole in a vast concrete roof with a few chairs scattered about. on the plus side the woman that waited on me during my stay was one of the nicest most professional front desk people i have ever encountered.',not_happy
id10735,' we had reserved our room for five days however we checked out after the first night. let me first state the good things about this hotel. it has an incredible view of the city and the location cant be beat. these two things were not enough to make us stay in our room which had definitely seen better days. the bed actually sagged in the middle not terribly but enough to indicate that it was old and should be replaced. the carpets appeared worn as did everything else. there was a huge cigarette burn mark on the bathroom counter. hopefully they will renovate when the new tower is finished.',not_happy
id10736,' we stayed at the alexis for a couple of reasons--we wanted some place special for my birthday and we liked the location because it is within walking distance of the brooklyn restaurant where we had dinner. from start to finish we enjoyed our whole experience at the alexis! when we arrived at our room the author is suite i thought wed been given the wrong room--i was not expecting such a nice big suite! we had a couple of hours to kill after checking in so we went down to the bookstore bar for a drink and a snack. we sat at an outdoor table on a beautiful summer day ordered some wonderful ahi tuna and crab cakes and a glass of wine and relaxed while doing some people watchng. the next day we went to the library bistro a cozy spot for breakfast. i will definitely choose the alexis again when we visit seattle!',happy
id10737,' nice location - mile from airport. good value if you just wanna stay overnight for a early morning flight. they have a free shuttle that runs every half hour to airport. you can also park in the lot for $-.-- a day. ruby tuesday is the only place near for a bite to eat within walking distance.',not_happy
id10738,' not much to add here: great hotel with cool amenities. rooms tend to be small but youve got everything you need: comfy bed... tv if needed... free (!) wifi that is actually fast for a hotel (-mbps down)... free purified chilled water near all elevators... automated check-in-check-out... business center with dedicated boarding pass printing... excellent location... shares a property with club quarters. not sure how that works out since it is one building but no complaints here.',happy
id10739,' the bed was extremely uncomfortable - hard as a rock. intresting they try to promote the sale of their bed linens like some other chains. i had a junior suite but it was as cheaply furnished and decorated as a ---- is motel. poor and general lack of lighting. $-.-- morning cup of coffee at a serve yourself bar by a money anticipated type. the location is excellent but hotel quality and comfort really lacked. have done much better in chicago for the same money and location.',not_happy
id10740,' i enjoyed my stay. the staff were very friendly at this hotel. breakfast was delicious as well. i went back a second time and had another great stay!',happy
id10741,' my wife and i stayed here last weekend. top notch all the way. front desk personnel were very friendly and helpful. concierge was helpful. room was upgraded to junior suite for no charge. room was very clean and all furniture was really nice. we had a great view of the river from the --th floor. bellmen were easy to work with and very accomodating. location was great for the theatre and shopping. this is the -rd time we have stayed here over the past - years and never have been disappointed. we would go back here in a heartbeat.',happy
id10742,' this review is long overdue.my two young adult children and i had a wonderful stay at chelsea pines in august. i did a lot of research before our trip (even emailing someone whose review i read here) and was amazed to find that all of the positive reviews were both true and well deserved. from the moment we first walked through the door the staff went out of their way to make us feel welcome. we arrived very early so our luggage was safely stored while we explored ny. when we returned our luggage was waiting for us in the room. the location is wonderful. though we did a lot of walking to experience the many varied neighborhoods subways to everywhere were a block or two away. the immediate surroundings offer a variety of excellent dining options( listen to the chelsea pines staff recommendations! they are great!) and i felt safe walking on the surrounding streets both day and night. breakfast is varied fresh and delicious. in additiion to fruit cheese cereal and yogurtjay bakes a different kind of bread each day.the suite was clean and plenty big enough for the three of us.the inroom nespresso machines were addictive! all of us cant wait to return. thanks jay!',happy
id10743,' i am not a complainer but this was nowhere i would stay ever again. very small hotel small room terrible view. we had such a small window in our room that faced steel emergency stairs on the outside. the house keeping ladies were so loud the entire time they cleaned banging door vacuum banging noises. we also had a housekeeper ask us for our room number - times in row so she could clean our room. i explained to her we just got here and our room was fine. she insisted we give her the room number. i felt that was so very weird and creepy. i notified front desk they didnt seem like they cared. this was not a cozy feeling hotel either. cheap rates i guess you get what you pay for. will never stay here again.',not_happy
id10744,' im a member of starwood preferred guest so always look for a sheraton or westin when i take trips so i can use the points. this looks like a pretty new westin and in my opinion looks like the nicest hotel in downtown memphis - not counting the historic peabody of course. one thing that drives me crazy is how much you have to park at hotels. they charge $-- - day to park in their garage. i used points but this isnt a cheap hotel and it seems like the more you spend for a room at some places the more they keep getting you everywhere else! i also am disappointed that they charge so much for breakfast. i never can understand that you can spend $-- at a holiday inn express - hampton inn but you still get a free breakfast. when you stay at a hotel like this- you pay $--- - night and then they want you to pay $-- for a breakfast the next morning. the room we had was really nice. no complaints. very spacious with a comfortable bed big bathroom nice amenities and cool view overlooking the fedex forum and gibson guitar factory. great location -- beale street is just around the corner. great place if you plan on spending a lot of time in downtown memphis - within walking distance. a couple service issues - concierge was not very knowledgable in terms of restaurant recommendations. also i went down there to ask for some more coffee for our room since all they had was decaf and there was no one at the front desk for about -- minutes. i found this mind boggling. literally no one anywhere. there was also an elevator out which made the wait for the other one pretty long. other than that it is still a really nice hotel the people were friendly and it is a good location for downtown memphis.',not_happy
id10745,' the second time i have stayed at the helix. another excellent kimpton property - friendly helpful service great room easy internet service and as kimpton member appreciate the $-- worth of mini bar use. would recommend this hotel for business or pleasure.',happy
id10746,' i stayed here in feb of ----. i had read all the reviews ahead of time and was a bit freaked out. when i got there after a - hour plane ride and a motion sick taxi ride from the airport i was in a bad mood and felt like crap. but i walked in with my bags and did have to wait in line for a while to get my key. i went up to my floor and was a bit freaked out. the hall ways are scary and you think a ghostly little girl will pop out at anytime. i got to my room and it did smell like smoke but i was ok with that seeing as i am a smoker. i checked the sheets and bed for bed bugs and stains and i found none. the bathroom was so so. it was clean but really outdated. the shower had good temp and pressure. the sheets where changed daily and the room cleaned. i had no issue with staying here. i am -- and have been around the world it was just as good as some of the hostiles i stayed at in downtown paris. i would recomend if you do not mind non flashy things and needed a place to stay that is closecheap and you wont spend a ton of time in. nothing wrong with this hotel other then what i said. yes it does need some help but it is going to be demolished soon sadly :(',happy
id10747,' my stay in this hotel was one of the worst experience ever. the management staff is arrogant lobby is in under construction and i strongly suggest to avoid this locati on. breakfast that they have arranged in nearby cafe is worst too. you feel like you are eating in some homeless shelter. stay away.........',not_happy
id10748,' this is our first time stayed at nolitan in new york. the wonderful experience we had during this nine days at nolitan is unbelieable. the breakfast afternoon wine and cheese and services are excellent. the room is comfortable that made a big different when you traveling you feel almost like to stay at home. i am highly recomend this hotel to everyone whomever is making the vacation plan visit new york. nolitan hotel location is convience and easy to get every where. for sure we will choose to stay at nolitan again when we plan our next visit to new york. thanks again to all the staffs for your warmest hospitality and great services.',happy
id10749,' just got back from a week at the murray hill inn. we chose this hotel from the reviews on trip advisor as they all said pretty much the same thing: a good bargain hotel in a good location. wed read that the hotel doesnt have an elevator so we came prepared with a backpack rather than the suitcase and wed suggest others do the same. the room was a bit small but hey from what i hear that is the norm for manhattan. importantly though it was clean. wed also read from the hundreds of other reviews wed scoured that bed bugs are a big problem in manhattan (it was actually on the news while we were there!) but we were fine. i did a suspicious check on the night we arrived and there were none to be seen. the bathroom was excellent - it was very clean. the shower had excellent pressure and stayed at a constant temperature; it was by far one of the best showers weve ever encountered in our hotel travels. the towels were white and fluffy if a little small. the noise from outside was no problem. we were expecting it to be very loud but it wasnt at all. the only thing we noticed was the heating system clanked and wheezed a bit - it didnt trouble us but it might annoy others. the reception staff were very helpful and friendly - we arrived at the hotel very late on the first night (at about midnight) but it was no problem. they also helped us on the last day when there was an error with our airport transfer - thanks again for that! finally another of the hotel is advantages is the location. it is just around the corner from the empire state building and macy is and the --th street subway is only - blocks down for when you want to go elsewhere. we would also recommend the brasil coffee house on the corner of --th and lexington (a few doors down) for morning coffee-tea with a smile. overall - a basic hotel but for a good price. clean rooms helpful staff and good location.',happy
id10750,' ok well let me start off by saying they stole my laptop. yeah they did the key test and as i expected - everything came out pointing to me. only my key entered the room what a coinsidence. im not surprised. when i went to the front desk and let them know what happened they looked at each other as to say not again - they must get this alot. i still have not heard from the manager or still have not gotten a detail journal from the entries to my room. i believe they have theifs working for them. beware - take your stuff with you when you leave your room. dont buy there excuse that you must have left the door open. i am not the only victim. lets invest in some security camera on the hallways huh. this is obviously a trend among your employees.',not_happy
id10751,' my husband and i arrived at lax at --:-- pm from the east coast so being very tired we were happy that we didnt have to wait more than -- minutes for the shuttle to the super -( the driver was very friendly). luckily i had put their number in my cell phone before we left home because our luggage pick up got moved to terminal - to one of the baggage claim areas where we had to walk about - minutes outside to get there. upon arriving there i didnt see the courtesy phones that the hotel told me to use to call them. the hotel itself was very basic about what you would expect from a super -. the room was very basic but clean and looked as if it had been recently painted. we were so tired we didnt hear any planes but we also got up early to get started on our vacation. the breakfast was very skimpy a few cereals and breads and pastries. no fresh fruit or yogurt but what really bothered me was the pitcher they kept refilling with milk looked like it had not been cleaned in weeks and the lady working at the desk was not at all friendly. the plus side of this budget motel is the fact that it is right across the street from avis car rental and a few blocks from budget which happens to be across the street from the marriott renaissance. we had rented from budget and so after breakfast we just walked ( about - minutes) to the budget lot rented our car and drove back to the super - and check out and were on our way! i did ask if their shuttle could drop us off at the budget lot on it is way to the airport and was told no in no uncertain terms!',not_happy
id10752,' we arrived after a very long day of travel... check in was quick but there was not a cart for our luggage and cooler.. so many trips back and forth to the car. the room was a suite... the chair in the living are was dirty and the mattress on the pull out bed was not comfortable at all. overall the room was clean bed was comfortable the pool outdoors was cool but the hot tub was hot. breakfast was nice the room got really busy as there was a school band there at the same time. need an over flow room for breakfast. very close to highway i--- but if i had not called for directions off the highway i would have had a very difficult time finding the hotel. i would stay here again... no pets are allowed here- fyi...',happy
id10753,' our family of four stayed - nights at the carlyle suites near dupont circle in washington and had an outstanding experience. the hotel is very clean the rooms are spacious and the price was affordable compared to all other places we researched. the location isnt bad at all. an easy ride on the red line puts you in dupont circle and you can easily walk a half mile to the hotel. upon check in jordan at the front desk answered our every question and was extremely polite and helpful. you can walk to the white house only about a mile. and after a long day of seeing the sites the tempurpedic beds are a welcome sight!! we would recommend the carlyle to any family staying in the dc area. we would stay again in a heartbeat.',happy
id10754,' great location to everything. can walk to all the restaurants bars and a shopping mall in the gaslamp district. the room was very nicely decorated with a very comfortable bed. the only thing i didnt like was the bathroom sink. it looked very trendy: square above counter mounted but so shallow the water went everywhere and trying to shave was very challenging. free internet if you sign up with kimpton. the pool area on the -th floor rooftop was very nice with a great bar area and lots of seating. the hotel had a complementary wine hour in the lobby area which was a very nice touch. my only complaint would be the valet only parking at $---night. very expensive. i would definitely recommend this hotel.',happy
id10755,' im planning a trip to ny in may and the omni was in my top - hotels that i was researching to stay at. it is my first time to ny so i wanted to make sure i did my research when it came to hotels. i was deeply concerned about the construction that was underway so i just called the hotel. i spoke with someone named peaches who was completely unprofessional unfriendly and rude. i understand it is -am in ny right now but youd think that theyd have someone decent representing their hotel since that could very well be the first impression. anyhow she asked who i wanted to be connected to and when i told her reservations she said they were closed until -am. okay that is understandable. i continue to ask her about the construction - she proceeded to talk to me like i was inconveniencing her and put me on hold without sayiing she was going to gather information. i thought she hung up. she picked up the line and then put me on hold again without saying anything how do i know? well because i heard her talking to someone else. she said that they would be completely finished with the construction in july and had no additional information to give me. if this is how the customer service is going to be over the phone - i really dont think ill be staying there. it is really horrible..i was hoping to try a new hotel. i was wavering on the reservation due to the construction but the customer service completely threw me over the edge. i guess ill stay somewhere else.',not_happy
id10756,' as a meeting and event planner this hotel tops the list. in the spring i planned my company’s annual global sales meeting for -- people. we had domestic and international professionals attending and my task was to find a location where everyone could stay and that offered the meeting and business needs of my group. i had a total of -- people booked at the hotel for seven days and every single person raved about the exceptional service the beautiful rooms and extraordinary attentiveness to detail the hotel provided. during the daily meetings the conference room was beautiful stocked with teas coffee water candies and never did anything go empty. we elected to have breakfast lunches and snacks provided for our meeting and the food was always beautifully presented delicious and the staff that oversaw our meetings and meals made sure everything was on target and ran without a hitch. during one of our days a new product was presented and the staff at the hotel wanted to make it a “special” event so they provided a lovely candy and treat display as a much appreciated and enjoyed bonus. additionally the gave our group a complimentary champagne reception in celebration of our product launch. the valet staff was warm and helpful and when our cars were brought to us they were stocked with water bottles – prefect for the drive home for our local staff. concierge managed transportation for us for our offsite events and as with every other detail the hotel never missed a beat. it’s not easy to find a location that offers everything you are looking for and does it with charm class and attention to their guests. hotel ---- knows how to do it and does it well! if you are looking for a place for a business meeting or just a wonderful getaway for pleasure you’d be remiss not to stay at this hotel.',happy
id10757,' my grandson and i stayed here for - nights before our disney cruise and for one night after. yes they are renovating but nothing about the renovation interfered with our enjoyment. rooms are spacious clean and well appointed. the staff are incredbily accommodating and the breakfast in the morning was a welcome treat. the location was fine the hotel itself charming and we had a great - days there. i would absolutely stay there again!',happy
id10758,' what a beautiful hotel and awsome location. right in the middle of down town san francisco. located on market street a main road through downtown this hotel is a very old hotel but has wonderful charm. remember that this is part of the luxury collection hotels!! valet parking is very expensive $-- +tax a day with in and out privledges but we never needed our car. there is no self parking. the valet guys and the doormen were more that willing to help you with any directions that you need. the f cable car will take you down to fisherman is warf. to pick up the car you cross market street to the depot. cost is $-.-- a person and the ticket you get is usually good for - or so hours so be sure to hold onto it. the only problem with this mode of transportation is that once you get down to the warf it is really difficult to get back. we waited over -- minutes for a car to come and finally decided to walk back. it is about a - hour walk but very very enjoyable just be sure to get a map form the hotel before you venture out. there are alot of bums in the area which was a little wierd but i guess that you get that is a big city. they really werent a problem. there is a lot just in the hotel area to keep you busy. the genuine cable cars run in the area which was really fun to see. union square is a must. like i said before be sure to get a street map at the hotel it will really help people that have never been to the area before. now to the hotel itself. very nice but.........the sheets are awful!! they felt like paper and the bed was old and very uncomfortable. when you are staying in a -+ star hotel and may be paying alot of money then why cant everything be top of the line?? we are starwood gold members and so we were hoping for some sort of an upgrade. when we checked in we went to the preferred check in area and were told that we were given a superior king room. cool right??? well wrong. when we entered the room it was a little small understandable as to the location of this hotel and space is at a premium in the city. the room and bathroom were nice but cramped. when we looked out the window all that we could see was a part of the hotel. brick wall with windows of other rooms. we thought if this is what gold and a superior room (to get gold status you have to either spend $----- or spend -- nights in any spg property in a years time. not that easy.) then we wonder what a normal not updated room was like. dont get me wrong the room was nice it had its small problems but it was still nice. room service which we didnt use seemed very expensive by looking at the menu. we visited the bar maxfield is to have a couple of drinks. we sat at the bar and waited several minutes to get waited on. we finally ordered and they also gave us a bowl of snack type chips. as we were sitting there enjoying ourselves we noticed that when people left they took the snack bowls and emptied part of the chips leaving some in and then refilled them....without washing them!!!! omg!!! we talked to a rude manager and he said that he would take care of it. so beware of maxfield is and the drinks were very expensive around $---- for liquor and $--- a beer. that was the only experience we had with dining. we did notice that the buffet in the morning was around $----- a person. we went to the starbucks and the mcdonalds down the street instead. there is also a del taco subway westfield shopping center and several other stores and restaurants in the area. also if you are down at the warf go to chippino restaurant and eat. very good!! just remember that you are smack dab in downtown and this is a great location. just beware that if you are spending a lot of money that it is not always what you think it is. you also have to remember that you basically need to add $-- a day +tax to the room for parking. we dont think that we would stay here again as im sure that there are other hotels in the area that may be just as good if not better that we would investigate first. dont be fooled by the name or the look. it was a great experience but not really worth it. sorry that this review is so long but if you are about to spend the money to stay here we wanted to make sure that you know what to expect.',not_happy
id10759,' my husband and i stayed at the palmer house for seven nights during the thanksgiving holiday. let me point out that hilton no longer owns the palmer house - a new york outfit bought it a couple of years ago. theyre undergoing a huge $--- million renovation and the chicago charm is being killed off in favor of new york-new york!! no offense but if i want to go to new york city ill go. i have stayed at the palmer house dozens of times in the last -- years. the last time prior to this visit was in ----. we decided to give the palmer house one more try. while the ---- visit certainly lacked lustre this visit was awful! i remember the graciousness of the hotel. seeing all the staff happy and better yet happy to see you! now - we got the distinct impression we were a bother. the bellmen (and i use the term loosely) look at you when you walk it like youre cramping their style. we saw older guests lugging their cases up the steps while the bellmen yacked on with eachother!! in the entire week we were there no one opened the door for us - no one greeted us. shame on these new owners. dont they know the first thing about customer service? first impressions? evidently not. the first room they gave us had a terrible stagnant water smell coming from the bathroom drains. it was horrible and kept us up at night. furthermore the carpet had not been vacuumed and the bathroom floor and mirrors were not clean. we had to call housekeeping three times. each time they would come they didnt correct the problems! we gave up. we tried to change rooms but were told the were completely sold out... line. we made our reservations for this trip in july!! were hilton honors members - who cares! anyway the next day we changed rooms and while the room was better we still experienced problems with water for instance on two mornings the water ran brown with silt! not good. the restaurant lockwood did not open until thanksgiving day despite being advertised as opening weeks before. we made reservations there for dinner several weeks prior. i must say the retaurant is terrible!! the whole layout stinks! the ceilings are far too low the tables are bare no table cloths no flowers no candles. stark. the flow of the restaurant is tangled at best. no one knows which way to go while making their way to the buffet which is situated at the far end of the long and narrow restaurant. it is a zig-zig game getting to and from. not only that but we ate there for breakfast each morning (simply because our rate included it) and the congestion at the buffet and lack of service was miserable. there are plenty of waiters hanging about but i dont think the manager has told them what to do yet!! no salt and pepper shakers and silverware one morning. no coffee the next morning. funny enough we spoke to the manager of the restaurant and he admitted to us that the restauarnt had been designed by people who had no restaurant planning experience!! no kidding. id avoid this place. to think the hotel closed the wonderful french quarter restaurant and opened this??!! unforgivable!! one more thing about this restaurant. the weird music choice. who wants to hear janice joplin while eating thanksgiving dinner - or any other time for that matter!! the music was awful. rap new age rock ect. the manager said they were playing the staff is cd is. wwhhhhaaat??? for a good restaurant try petterino is the south water kitchen (wonderful!!) and harry caray is. there is also a corner bakery that serves good coffee sandwiches and pastries. lastly the decor is no longer tasteful. the lobby looks awful with a bar sticking out in the middle and massive yellow chairs obstructing the once lovely view. there are people guzzling drinks and half eaten plates of food cluttering up tables - in the lobby!! dreadful. no relaxation there at all anymore. you cannot even walk through it. it is a circus. the carpet choice on the floors we were on -- and then -- is hideous! i describe at as the stone-out peacock of pinball wizardry . i have a feeling potter palmer would flip if he saw this mess! what are these new owners thinking??? a staff member told us the new owners also bought the old carson pirie scott building directly across the street which closed in february. i shutter to think..... well with marshall field is selling out to macy is carson is closed the berghoff restaurant closed trader vic is closed and now the palmer house in complete shambles...... chicago is sinking fast. we sure hate to see it go..... what is next are they going to raze wrigley field now? they seem to be the last man standing. good-bye chicago. we did decide on one thing. no more hilton hotels for us. even though hilton no longer owns the palmer house their name is still attached. were sticking with marriott who is fabulous. (we made the switch after our palmer house trip three years ago) there are plenty of hotel choices in chicago. we stayed at the marriott renaissance last year and it was great. if we ever get up the nerve to come back to chicago that is where well be staying.',not_happy
id10760,' stayed several nights at this hotel. found the location very good - close to a good selection of restaurants and a metro station. felt safe walking in the area after dark. our room was large with a very comfortable bed and chairs. enjoyed the wine reception at -pm each day. the hotel is pet friendly so expect to see dogs in the lobby. all we met were well-behaved and charming. had daily interactions with the front desk and found the staff to be exceptional. they were friendly helpful and courteous. will plan to stay at this hotel again. only complaint is the lack of a coffee maker in the room. coffee was available in the lobby in the morning but a coffee maker in the room is my preference.',happy
id10761,' beds felt like a brick. the toilets flushing on the --nd floor can be heard n the --st. the pipes are old so when people shower early in the morning it sounds like siren. woke me up every morning around -. rooms are old and feeli like they need an upgrade. gym is good and well equipped. concierge level was crowded so did not use it after the first visit as it took me -- minutes to get a drink. the view restaurant food is ok but not worth --- dollars. i wont be staying here again as it was unpleasant. room service food is expensive and poor quality. im a loyal marriott gold member but this feels like a old courtyard so for those expecting jw quality you are going to be very unhappy.',not_happy
id10762,' this hotel is in a great location with easy access to georgetown amenities. it is clean with great friendly service. one of the doorman deenny took great care of me on my visit.',happy
id10763,' good price good location good service very pleased. only problem was a -- minute wait to get linens in the evening. otherwise everything was very good. rooms are well decorated and charasterically small as is common in nyc.',happy
id10764,' this is my second stay in the dream downtown. i will rate my first visit as decent i got a good deal and the location is fabulous. i decided i could overlook the intense club-like vibe and overwhelming cologne smell in the lobby... because who doesnt want to stay in a spaceship for a few nights? then came my second visit two words: bad dream. first of all a warning: if you value sleep do not stay on the --th floor. there is a club on the --th and you can count on the noise going until at least -:--am (i should note i am not a light sleeper). today after a long day of meetings i was looking forward to coming up to my room to relax not so fast! guess what? the walls are paper thin! you idiot you just moved to the fourth floor but you had better pray that your neighbors are quiet and go to bed at a reasonable hour or that you have the same taste in music. if like me however they decided to crank up the techno music and bring the party to their room count yourself in as their plus one and hang on for a ride into the middle of the night listening to your walls shake as they yell to be heard. i should note: i called the front desk and they sent security this didnt really do much. the biggest issue is honestly the paper thin walls. it is kind of unreal how much you can hear every word (so if you plan on having sex or private conversations take note it will be a community experience for your neighbors). at this point i am beyond exhausted. i am paying a premium and havent slept in two days. being a frequent business traveller to nyc i love a good deal that is in this neighborhood but at this rate you couldnt pay me to return to the dream downtown. yes it is trendy yes you might think $----$--- a night is a good deal... but do not be fooled. unless your only plan is to party all night and sleep during the day (when it actually was quite peaceful) find another location! dream hotel = disaster.',not_happy
id10765,' new very clean property with excellent service. the front desk staff was friendly and helpful in all interactions.',happy
id10766,' i highly recommend staying at this hotel especially if you need to relax after a long flight or getting ready for a long flight. (we flew from hiroshima japan.) close to lax quick & friendly got to check in unbelievably early. awesome! food was good pool- perfect housekeeping staff considerate felt safe. a high five to the front desk - thank you trish! you were incredibly thoughtful...always was thinking two steps ahead when it came to my children and our travels. a job well done! sempre fi from one mom to another. thank you for caring. warmly jackie allen',happy
id10767,' stayed at this hotel for - nights. enjoyed the breakfast and liked that they had eggs and bacon available everyday. the staff was nice and the hotel was clean. the room was fine but a better desk chair would have made it better. we were attending meetings in uptown (downtown) charlotte and stayed each night to have dinner. it did seem that the hotel did not have great proximity to restaurants. i would certainly stay here again.',happy
id10768,' stayed in this hotel for - night in a king suite. we had booked a deal through wotif that stated --am check-in & -pm checkout - this worked perfectly for us as we arrived early morning after a long flight from australia. when we arrived our room wasnt ready - they didnt seem to have any idea that the deal was listed on wotif. we went for a wonder & had breakfast & our room was ready when we returned at about --.--am. the room was big a separate bedroom to living area & we had a view of the hollywood sign! bed was extremely comfortable not much other furniture in the room. nothing wrong with the accommodation good location if you are wanting to be in hollywood we werent too keen on the area. we had a drink by the pool which was nice good atmosphere. we checked with reception on the day we were to leave that the -pm checkout would be honoured (that was listed on our paperwork). the best they could do was -pm - this was ok with us but i think they need to look at what is being advertised on their suppliers websites as its false advertising!',not_happy
id10769,' we stayed at this hotel for - nights and had a great time. we had a suite on the -th floor with a great view out of the large corner window. only downside was that the fire station is close and the engines roar thro at all times of the day with sirens going. however i would not have swapped the room for a quieter one as the advantages outweigh the disadvantage. the rooms were very well appointed and maintained and had everything we needed. the complimentary breakfast is a major plus although the hot food is not very adventurous but the waffle maker cereals fruits cakes and breads etc more than make up for it there is something for everyone to give them a good start. the tea- coffee etc in the foyer is available free of charge all day and they usually have complimentary cloudy lemonade and fresh cookies between -pm and -pm.. brilliant! during the - days we encountered differing attitudes at the reception desk but most of the staff were helpful and friendly. the location is very good for exploring the sights with the metro a couple of blocks away and the whitehouse and the mall about ----- mins easy walk away. there are plenty of food establishments around but not sure about top end restaurants. personally we were not looking for -star restaurants or hotel and the hampton would not be classified as such. it is a good quality --- star which is an excellent base for exploring washington afterall who wants to luxuriate in their room when you have a terrific city to explore!! very pleased with this hotel and would definately recommend it to anyone not looking for - star accomodation we would definately stay here again.',happy
id10770,' we spent the first - nights of our honeymoon in new york and stayed at the affinia shelburne. our first impression was that the hotel was very clean and the reception staff gave us a very warm welcome. they then sprang a lovely surprise on us by presenting us with a bottle of champagne and giving us the most beautiful suite on the top floor. our room was fabulous and incredibly large and comfortable. it had a bedroom bathroom lounge - dining room and a kitchenette. the best surprise of all was when we realised we had a balcony which we could walk out onto and sit to enjoy the most fabulous view of the new york skyline. we had a view of the empire state building straight ahead and out towards the chrysler building on the side. how fantastic to sit on a balcony sipping champagne and enjoying this view. it is far enough away from the busy areas of manhattan to be quieter but at the same time we were able to walk to times square and the theatre district in about -- minutes. plenty of taxis out on lexington ave too if you dont want to walk. this is a great hotel in new york - friendly staff great location lovely room and competitively priced. we totally recommend it!',happy
id10771,' i thoroughly enjoyed my stay here & have no complaints. the room was very spacious clean and comfortable. with a full kitchen fireplace sofa-living room area. free parking & free wifi (which worked great). friendly & helpful staff. incredible price. only suggestion i have is to provide do not disturb signs so housekeeping doesnt come knocking at noon. would stay again for sure if i needed a hotel in the area.',happy
id10772,' our family recently returned from a one-nighter in baltimore after staying at the marriott courtyard downtown. our stay was complimentary as an incentive for acquiring the marriott rewards visa card. nice perk. over the years we have stayed at some of the other properties in the harbor area such as: hyatt regency baltimore holiday inn downtown renaissance harborplace baltimore marriott waterfront as a comparison point we were with the courtyard in terms of its cleanliness and great location and see it as a decent option. the hotel is situated on aliceanna street near the little italy area. there are quite a number of nice condominiums and hotels nearby as well as some brand name stores such as haagen-daas starbucks etc. you have a nice walk (about -- minutes) to the national aquarium water taxis and the other amenities nearby. it can get pretty hot during the summer but its manageable. check-in was smooth and the staff were friendly. the lobby was comfortable with the standard courtyard cafe an attractive bar area and lounge. our room was large and very clean with the fourth floor offering balcony views of the harbor and the area skyline. the fourth floor is also home to a nicely landscaped patio section complete with an indoor pool and fitness center. it is a rather large space where you face an an adjacent office complex connected to the hotel. it is attractive yet somewhat strange to peer in on folks hard at work during your leisure. on the downside this is not a full-service property so there is no one to help with bags and if you go on the weekend a strong possibility of no baggage carts readily available. our breakfast buffet was comped due to very slow service. the staff also seemed stressed and a little inexperienced. it wasnt a big deal as everyone was nice. overall this hotel is a notch above the standard marriott courtyard but is notihing fancy. i would rank it as a - --- star and a solid choice despite being a few blocks off the water. we were and could see us staying again in the future.',happy
id10773,' yeah i know this place was built in ---- and it says it is still decorated in that type of decor.... but they could have at least made the bathroom usable. the sink and tub are rusty and moldy. the mattresses are like sleeping on a hard wood floor. no air or heat no in room tv or radio & like two electrical outlets in the entire room. just overall disgusting. front desk staff was rude with his feet kicked up on the counter watching tv & eating a big plate of rice and beans. you can bet i will never stay here again or recommend this dump with the rudest staff.',not_happy
id10774,' the room might be a - star room but the bathroom is definitely only - stars. i can see pipe sticking out of the wall in the tub and the water control looks like it is about to fall apart. im disappointed--i was looking for a more obviously --star experience.',not_happy
id10775,' good value for money when compared to the other -more expensive and often more dated- hotels on michigan ave. great location across grant park and close to the major landmarks of chicago. the bar downstairs serves good breakfast and staff were very friendly both in the bar and in the hotel. the bathroom could have been cleaner but it wasnt dirty. the room itself was spacious and very clean!',happy
id10776,' my standard size room was so spacious that it seemed like a suite. the floor to ceiling window covered almost the entire end of the room -- probably -- feet or so in length -- and allowed lots of light in the room although the room darkening drapes could be pulled when you wanted to block the morning sun. the large bathroom had a vanity-dressing area and a nice marble style counter with a separate toilet-shower area. the service was among the best i have received with extra special touches like having the front desk call my room an hour or so after check in to ask if i was finding everything okay and to ask if i needed anything else. later when i needed to go to someplace in town i was offered a private car shuttle on a gratuity only basis and i was told they would come pick me up when i was ready as well. the restaurant food was above average and the prices were very reasonable even for room service. the warwick has great service and is a great value. i highly recommend it.',happy
id10777,' the position is great. the rooms are spacious but there are some drawbacks. the lobby is like the departure lounge of a busy airport. the room service is extremely expensive. the concierge is overworked and needs to be chased up. however the pluses considerably outweigh the minuses.',happy
id10778,' it is so hard to find a good hotel in nyc when youre going in blind. my brother picked this hotel he and his wife stayed in one room my mom and i stayed in another. nyc hotel rooms are notoriously small these were very generous could easily have accommodated - more people and still not gotten in each other is way full bathroom lots of room to put your toiletries down. you can request your choice of type of pillow! good front desk attractive lobby. not that you had to pay like $- for -- minutes of computer time but maybe this is normal in the city? only complaint but for me was a big one was the location. it was a -- minute walk to attractions and had to cab it more than i would have liked. aside from that i would have stayed here again when i visited the next month.',happy
id10779,' this was a real let down. we were told free internet the only free net is when you have to stand in the public lobby and log in every -- min.it costs to get wifi in your room!how stupid. rooms are dated and the amazing city view we were promised was just a view nothing special. there is no room in the mini bar for your own stuff and no tea and coffee facilities. wish id gone somewhere else',not_happy
id10780,' the price was reasonable rooms were recently remodeled and clean. they also offered the pool with hot tub for the kids and had a very nice breakfast that included waffles cereal bagels and rolls. the kids loved it. we had shuttle to the airport and the hotel staff was very friendly.',happy
id10781,' we stayed at the hotel for two days. facility is nice and clean and pretty close to expressway restaurants and shopping. we stayed on fifth floor and it was quite. our complain is with lukewarm water in shower. it never got hot. the wifi also keep on dropping of. breakfast was standard fare. staff was friendly and attentive',not_happy
id10782,' my wife and i chose the lombardy for three nights because my daughter is wedding was held next door at the arts club (another pretty special place). from now on regardless of my reason for visiting dc i will return to this wonderful boutique hotel. everyone was delightful our small suite overlooking the park was very nice (although the closet was very tight & a higher floor may have been a bit quieter). most of all we enjoyed the pleasant and helpful staff. how about this??? when we needed an extra hour for the wedding rehearsal (overbooked next door) the sales department suggested we use the venetian lounge .... gartis. that takes on the house to a new level in the hotel industry. we only ate breakfast in the restaurant but it was exceptional. and one tip if you drive into dc; the valet parking was about $-- a night but well worth it and our car with wine and gifts in the back was always there when we needed it',happy
id10783,' this hotel cannot fail. its location makes it an obvious and irresistable place to stay. that is the root of its problem. or more accuratly its customers problem. the room was generous in size with a sitting room and kitchenette. however wifi is unacceptable for this day and age. they use the the adjoining rv park system which is poor. the bar is tired and closes early. all of this could be understood but the attitude of the staff should overcome all of these things. i say should because my experience was that they did not really care. they were uninspired and that is a management issue. the business knows that tourists will come anyway. these leads to a complacent team that does the bare minimum. this could be a great experience. if you are staying at the heartbreak hotel you are looking for a particular experience. it needs the staff to realise and share in this. ive never heard a free ride in a pink cadillac described in such unenthusiastic tones. its hard to convey but they almost put you off. it was the only time we felt unwelcome during a - week tour of kentucky and tennessee.',not_happy
id10784,' i cannot understand how various travel sites give the w new york a four star rating. at best this one deserves three and that is being generous. this hotel is rooms are extremely small and not at all designed with a guest is comfort or needs in mind. there was not one drawer -- even in the deeply scratched desk or nightstand -- in the spectacular room we booked for three nights. this was a two level upgrade above the even tinier cozy and wonderful levels. we referred to the room as our spectacular closet. folded clothing was supposed to go into the narrow cubbies of a fabric hanging shelf thing sold in home stores as a device in which to stack shoes. they hung this improvised dresser from the closet rod and it ate up half of the closet space. the bathroom was also miniscule with just a stall shower with no tub and it smelled musty because there is no ventilation. when i complained about the smell which was reminiscent of old wet towels they sent someone from housekeeping to spray some heavily perfumed air freshener which just made it worse. the ambiance is pretentious and the place tries way too hard to be...im not quite sure what it is trying to be. on the plus side: the beds are comfortable the bliss toiletries are nice and the location cant be beat. the waldorf a marriott doubletree kimberly suites and the benjamin are all within a block of this hotel and id opt for one of these before ever returning to this particular w. very disappointing.',not_happy
id10785,' i have stayed at this property several times. starting june - the property came under new management. before it was a great place to stay with friendly managers clearn rooms etc. now with the new management they jack you around with the rates - changing even after quoting a price post notes on your door to come and pay them before the money is due etc. the feel has really changed in this once very nice place.',not_happy
id10786,' i stayed here over the weekend. the hotel was friendly quiet and the staff were really helpful. the room was spacious and modern. really comfortable. breakfast is a little basic cereal yogurt fruit and waffles. as a single female traveller the location wasnt ideal as ellis street is located near a couple of soup kitchens which made the surrounding area (tenderloin area) a bit intimidating to a non-local. that said the hotel staff were great at advising which streets were more tourist-friendly also providing a free shuttle bus to key locations and i didnt have any problems walking the advised routes. union street is just -- mins walk away. however if i were to visit san franzi again id probably look for something nearer to north beach as it was a shame to have to be so cautious when going for a stroll.',happy
id10787,' believe it or not this is all true. im here on business and have a sore throat and probably caught a cold. it is freezing in this room and im still here as i write this. im writing because nobody here will fix the problems. first two nights the room was freezing in the -- is. i called down and engineering told me that the hotel is on air conditioning only - so turning the heat on will only blow cold air - until october --! i asked for a heater and he said we can only send up blankets. so that was day one - walking around with a blanket over my head and wrapped around me. day two: -am i call because im freezing. they said they have a massive group checking out and more heaters became available and theyd send one right up . they credited me one night stay. ---pm: still no heater. i called down and with profuse apologies housekeeping sent one up - credited me a -nd night stay. the heater worked for all of - hours and broke. telephone was broken (handset) so i had to use the portable phone to call and ask for the phone to be replaced. right away sir . it is --- next morning - still no phone. oh also i was told the manager was very concerned and would call within three minutes - still have not heard. last night my girlfriend tried to take a bath - and the hot water wasnt working. completely exhausted we curled up in the freezing room. two nights no heat in a freezing room. no hot water in the tub. phone is broken. requests that go unanswered. welcome to the waldorf astoria!',not_happy
id10788,' very good value. what do people expect for the money & the prime location? the hotel has considerable old-world charm from the --s & --s (the lobby is stunning) though the rooms could perhaps benefit from some repainting.',happy
id10789,' good location about - blocks from the --th st mall rooms very average hilton style. staff helpful on the front desk good breakfast buffet.',not_happy
id10790,' im a huge fan of bed and breakfasts but that is a tough goal if youre traveling to new york. i found boutique hotels to be the next best thing to a bed and breakfast. in december ---- i checked out three boutique hotels in manhattan. out of the three i enjoyed the library hotel for its quality service scrumptious breakfasts and most of all its decor and book motif. staying here made me feel at home even though i was in the heart of new york is nerve center. while i found the library to convenient for my family i think it is perfect for the business traveler and couples.',happy
id10791,' great location (--th & -th) really close to everything. hotel still undergoing renovation but renovated rooms are cool. small but decent for nyc. looked clean on first glance but then we found a sock which didnt belong to us so we became a bit suspicious...! also things are just shabby around the edges - no accessible powerpoints even when you find them half dont work. it is a decent hotel and great for a short stay especially for the price but just dont expect the earth. we found the concierge useless and we found the luggage porters were not shy of asking for tips which we found a little forward. but otherwise staff were very nice it is convenient and youll have a good stay there.',not_happy
id10792,' our recent stay at the envision hotel was during hurricane sandy. the staff was so friendly and tried to accomodate our every need. this is a new hotel with very nice rooms and extremely comfortable beds. thanks to envision for sheltering us through the storm. we would definitely stay there again.',happy
id10793,' three stars is generous for this westin. rooms are small and very ugly. gym is adequate at best with just a few treadmills. if you can stay at the other westin in chicago. it is much much nicer. this westinl location is convenient. view from the hancock tower dining room across the street was lovely. should have stayed at the four seasons a block away. was only twenty dollars more. elevators were very slow. hard to believe this is a westin. even the bathroom was yucky.',not_happy
id10794,' number one - i booked direct on the hotel website and took the early bird non-refundable rate and it is phenomenal! $--- including taxes - which are $-- of the total. excellent friendly staff - i havent stayed there in about -- years but the rooms are lovely after the recent remodeling. huge deep comfortable tubs and lovely soothing decor and large rooms. no complaints! parked at greektown and walked the short distance to save the $-- for valet parking.',happy
id10795,' if you want to be in the soho area this is a great option. the rooms are very nice and small. i dont reccomend eating there because it is not fantastic food and the prices are high but it is soho! there are many options for food! the hotel often has good deals so try to get one ;) over all it is a good and cool place.',happy
id10796,' my wife an i stayed here for a weekend getaway and could not have been more pleased. felt like a small intimate hotel. location was excellent away from the crowds but only a block or so away from everything in times square. parking garage is right next door and the subway is - block over. elevators are fast and plentyful never had to wait. room was great clean comfy bed with memory foam top -- in flat screen tvfridgemicrowave good amenities and windows that open! business center with - pc is and printer nice lounge area with couches and tv. plenty of non chain eateries i travel a lot in my work and can be overly picky but we were very satisfied with the hilton garden inn and would return.',happy
id10797,' i have found other luxury hotels artifical and stilted. this hotel manages to be both luxurious and relaxed respectful and vibrant all at the same time. everything is perfect from the analogue clock and an umbrella in each room the shower bed etc. staff are especially excellent - attentive without ever being overbearing or too formal. the location in beacon hill is an ideal base for exploring boston. i highly recommend the liberty!!',happy
id10798,' i had booked this room in anticipation of flight cancellations due to weather. this eventuality did happen. i requested early check in and extra feather pillows. both requested were granted at no additional charge. the room was spotless; the bed was extremely comfortable. the one slight drawback was the noise of the airplanes taking off but eventually it abated. i ordered room service. it was extremely prompt and the presentation was wonderful. the buffet breakfast the next morning was plentiful with a nice variety to please all tastes. every person on staff was extremely friendly and courteous. i will definitely stay her again.',happy
id10799,' i stayed at the westin tabor center for one night on a business trip and was not impressed. im pretty sure this is the worst westin ive ever stayed at. the employee at check-in was neither personable or helpful. she took about -- minutes to check me in which should really only take up to - minutes. she also didnt have anywhere to recommend for dinner. i dont know if i got stuck with a room that has yet to be renovated or if they just did a shabby job at renovating my room. there were stains on the furniture and all sorts of hair on the bed when i arrived. the hair was definitely not my own! there was trash throughout the room that was presumably left by the person(s) who stayed in the room before me which housekeeping overlooked before i arrived. it is not very welcoming to arrive in a hotel room that is more or less dirty. my coworker also stayed at the hotel and that room was cleaner and nicer than mine. on the plus side the room was spacious as was the bathroom. the hotel is situated downtown near restaurants and shopping. there were lots of dining options. i was at the hotel for less than -- hours so i didnt experience the rest of the hotel. this hotel really made me not want to return to another westin for a while.',not_happy
id10800,' stayed april -- to may - with family for one week vacation in new york. had read the previous reviews on tripadvisor which were very good. did not disappoint. stayed on the --th floor. upon check in we had two queens that were too soft ( have a bad back) and front desk kindly moved us to another room where beds were more firm. hotel is very well managed have committed staff and this is why they consistently are rated very well. location is very central to theatres times square walkable to central park ( -- min) empire state building (-- min). grayline sight seeing bus across the street as well as bikram yoga nyc. restaurants in times square are so so but concierge was very helpful in guiding you to restaurants in hell is kitchen and nearby. would come back again.',happy
id10801,' my wife and i stayed here for our honeymoon. we wanted a comfortable luxury hotel that was close to the mag. mile. we were able to get a corner king on the --st floor. it was a great view. the pluses -amazing bed -the shower was very lavish -hotel staff were very helpful -breakfast (free if you make your reservations online) was delicious and very filling -location (near mag mile with a whole foods around the corner for easy snacks) -mp- docking station was a nice add on -the gym was sufficient for a quick workout -the spa was helpful and my massage felt wonderful after alot of walking around chicago and my wife enjoyed her manicure and facial. minuses -the second floor entrance was a slight problem but nothing that you cant handle -the ceilings were much to look at -the spa prices were higher than we were used to but seemed to be inline with downtown chicago. so as you can see i dont have alot of negative things to say about dana. the service was great the view was wonderful and the amenities were lavish. i would recommend this hotel to young couples or hip familes visiting chicago for leisure',happy
id10802,' i treated my husband to a surprise getaway to seattle to see one of our favorite bands. we stayed overnight at the edgewater. the moment we drove onto the hotel property i was impressed. a circular driveway complete with water feature and two-way fireplace greeted us as we stepped into the rustic lodge-like lobby. we felt as if we were far from home (really only -- miles north of seattle) because it felt like vacation. the reception desk was timely and courteous in checking in. we found at time of check-in wed been upgraded from a waterside room to a waterfront room which turned out to be just breathtaking! views of elliott bay on a perfect sunny day greeted us as soon as we entered our room. our room was spacious our bed perfectly comfortable and the bathroom beautiful with its slate shower and flooring. perfect relaxing and beautiful night away. we had reservations at the restaurant six seven....the food was divine! the wait staff impeccable and professional yet friendly. the concierge was most helpful in ordering us a taxi downtown. the next morning we ordered breakfast in our room and were again blown away by the quality of food....were still talking of it a day later! overall the edgewater is a place we will return to and recommend to our friends and family.',happy
id10803,' i must admit i was looking forward to staying at the hotel after reading the reviews and awards. i just am going to say that this place is not my cup of tea. if this is the type of etablishment that wins awards these days then trip advisor has a problem. it was just mediocre- people were nice breakfast was okay etc. but nothing to write home about. the trip started pretty badly as i had casa arrange an airport pickup. the driver was tremendously unprofessional (a very fat dirty and smelly version of danny devito) and the car smelled like someone had slept in it for three days. i complained to the casa- and they were very understanding and would look into it. however if this boutique is all that it is said to be via comments i would think that they use a first-rate car service. in any event it was probably my mistake as i should have used select seven or some other service that i knew would be good. in all not worth making the effort to come here. it is clean and well-kept but i could stay at another comparable hotel (not a boutique) per night and probably get better service. this is more for people that dont come to nyc that often and think that it is a city filled with ingrates and people who would soon rather kick you in the teeth than open a door for you. for those people just a word of advice: there are a lot of nicer hotels- with people just as nice as casa. i smell: a tourist trap here.',not_happy
id10804,' i was in search of a nice hotel in the jacksonville area and found the hyatt place on a google seach. in doing so the price was around $---night. i waited about a week later to make my reservations and the price had gone down tremendously...$--. wow what a deal. it was for online booking and had to be paid upfront...at this price it couldnt be beat. restaurants and shopping within minutes. but most importantly this hotel really held up to the hyatt reputation. beautiful facilty and a great staff...and i cant leave out the kyosk for ordering. food at your fingertips...you must try the made to order giant chocolate chip cookies...- words: de-lish-us!!!',happy
id10805,' i got a very good deal for this hotel as part of a flight+hotel bid on priceline. i was a bit skeptical about it but it surely didnt disappoint. it is located a few steps away from the magnificent mile. the art institute the millennium park and the navy pier are all within walking distance. the ---floor hotel also provides a good view of the city from the terrace. the rooms are small but clean and well appointed and there are room delivery options from nearby restaurants. might encounter a long wait if you are checking in the afternoon and the hotel seemed to a bit difficult to deal with if you are a smoker.',happy
id10806,' staff was friendly - new to the city i was given a subway line tutorial and and nice map pf manhattan. room was small but nicely furnished - large bed - great free standing closet and flat screen tv! bathroom had nice space - shower was nice - very clean! nice place to relax after a very busy day spent playing tourist!',happy
id10807,' although much of the vintage charm of the york hotel is gone the new hotel vertigo is really a treat. the bed and sheets are very comfortable the bathroom spotlessly clean with mod sink and shower (and h-- toiletries) and the extra touches like the signature lamps and mirror are very cool. and the rates are very affordable. (we got a renovated queen for $--.) a couple of drawbacks were the fact that the heating system hasnt been upgraded with the rest of the hotel (yet) and was quite loud. parking is less than ideal but really no different than the rest of the city. depending on your preferences the renovation is either a bonus or a letdown. if youre looking for a cool boutique hotel youll love it. but if youre hoping to re-create a shot-for-shot scene from the hitchcock classic youre out of luck.',happy
id10808,' no question it is a beautiful hotel in a great location but for what you pay youd expect service to be top-notch... not the case here. unhelpful and sometimes even surly staff ensured that i will not be returning here anytime soon. plenty of great options in nyc that are just as nice for less money without the unnecessary attitude.',not_happy
id10809,' im on business and i travel from city to city. this hotel is a good place to stay no insect problems clean very appartment like. i would send freinds here to stay.',not_happy
id10810,' living near la my family and i were originally planning to visit friends in san diego on saturday for a day at the beach and drive back that night. my wife suggested we make a weekend out of it. i started to look into hotels but san diego hotels are so overpriced on saturday nights. we went on priceline.com and put in a bid for $--. we were surprised when our bid was accepted. even more suprised to find out the hotel we got was a hilton doubletree- and to book the same room at hilton is website was $---! so we really lucked out. location of the hotel is near del mar off the - fwy. it is more in a business area than a tourist area. we were able to check in early. nothing spectacular about our room- average size with - queen beds and view of the parking lot. but at least it was clean and the beds were comphy! for $-- on a summer saturday night in san diego- we cant complain. we ended up us getting free breakfast buffets for the next morning and enjoyed their very nice pool. we would stay here again! so definetely try priceline and you might get a good rate here.',happy
id10811,' we went up for a weekend vacation and were very with both the service and the hotel itself. great people and our room at least had a great view. stay here youll be glad you did.',happy
id10812,' this is a nice hotel with decent rooms an outstanding entrance and a good location. regarding the hotel there isnt much that can be improved on for the value and is worth the money. however avoid the hotel bar garrity is and their restaurant the cafe. at garrity is it took -- minutes to order a drink then -- more to get my check after setting behind an empty glass for -- minutes. then as i didnt leave a tip since tips are for receiving acceptable service the restaurant added an $-.-- service charge. i had to argue this with the front desk before leaving. they thought the bill must have been from room service. the waiter simply added the service charge as a way to make up for the tip he didnt earn and didnt get. so long story short check your bill before you leave. the waiter at garrity is was simply assuming i wouldnt actually look at the bill. the breakfast buffet at the cafe is $--. you will get more freshly reheated food from mcdonald is for --- of the price. so take the short drive to other restaurants as there are hundreds within a -- min drive.',happy
id10813,' it is clear the public chicago is strongest attribute is the excellent customer service. we had nothing but a pleasurable experience with the staff. the common areas and pump room are just what youd expect from a schrager hotel - very hip and modern. i suppose all of this would make up for the lackluster guest rooms. they are minimalist to the point of being cheap. speaking of cheap we booked our room on priceline for just $--. bargain price for a chicago hotel room!',not_happy
id10814,' i would actually give this hotel - --- overall rating but they dont let you do halfs. though i stayed here for work i try and save money on accomadations. for the price of the room this was a great hotel. when my travel agent gave me a quote on a nationally named hotel chain that i usually stay out in other cities i gladly accepted a room at the king george. my room and sheets were clean and the staff was helpful. the internet had issues especially at night when everyone was using it. the room was small but i dont need a big room. i would stay here again if i went back with my wife for a vacation. the location was great there are resturants surrounding the hotel and it is just a block away from union square and three blocks from ibart.',not_happy
id10815,' location is close to seaworld and the zoo. hotel is pretty large. disappointed with having to pay for parking. rooms were decorated nicely with good furniture. rooms were nicer than expected. good location off of expressway but that naturally brings noise. i was overall pleased with my visit.',happy
id10816,' i adored everything about this hotel: the decor the service the room the bed the view the elevators everything. the hotel restaurant cafe des architectes is well worth the money (especially for breakfast). if you love comfortable modern chic with extremely friendly people this is the hotel for you. i highly recommend staying here.',happy
id10817,' i loved the rooms and the hotel. they were small but very comfortable. they rooms could be a little noisy but it didnt bother me. everything about the hotel made me feel comfortable and relaxed. we were able to walk to seaport village and anywhere in the gaslamp district. we enjoyed going to the tap room that is just down the street and a little gelato place in the gaslamp district. it is also a short walk to the copley sympathy hall where we attended a concert.',happy
id10818,' a lovely hotel with lots of history. a little out of town but easily accessble via metro close to the sights. room was little sparse but perfectly clean and a very good size. staff were very helpful when the safe battery expired and other enquiries. the swimming pool is shallow which makes it very safe for children. we ate breakfast across the road at a fabulous diner.',happy
id10819,' we had wonderful service and all the staff was very helpful especially latrece. she went out of her way to help us with our luggage. the room was great. enjoyed the gym as well. the food for our lunches and dinners was wonderful. the room was cleaned in a timely manner. all the staff were very nice and helpful. the bathrooms throughout the hotel were cleaned and stocked regularly. with a convention that has a lot of women that is a hard task.',happy
id10820,' we stayed at the jw marriott as a family a weekend in august. we rented a suite with two ajoining rooms. the suite was huge and spacious nicely appointed very clean. the couple of small issues were a lack of drawer space. travelling with - kids we really like to unpack and feel organized and there simply was very little drawer space to do this so we lived out of suit cases. there was plenty of room in the suite for a dresser but it simply wasnt there. also the bathrooms were somewhat lacking for a high end hotel. there is not a lot of counter space and not a seperate room for the toliet. also the walls are very thin and i woke up both mornings becasue of people talking outside of my room-it seemed like they were right in our room with us. overall it is a very nice hotel-however be expecting big and crowded. we had just come from a four seasons in jackson hole so it took some getting used to. we were trapped on the runway at the airport because of a bomb threat at the airport. we finally got to the hotel after a long day of travel and the front desk told us that the restaurant at the pool-water park closed at - (it was about -:--) we rushed to the pools so the kids could go on the water slides and we could order food-unfortunately the food service ended at -...so we were out of luck--we were starving and now wet...so we walked to the sports bar-where they told us it would be -- min wait for a table (even though there were a lot of tables open...) so i grabbed the manager chelsea told her our story and she was very helpful and we were seated within minutes. i really appreciated her kindness and attention. thank you chelsea for really coming to our rescue! the food was good service a little slow but decent. prior to our stay-i had called the concierge and asked for recommendations on how to plan our few days at the hotel. she recommended staying on site on saturday because of all the kids activities and heading to seaworld on friday. when we were at the pool on thursday-we asked about booking a cabana for saturday only to find out they were all booked. this was very frustrating to me for a few reasons-first in my opinion if you call and ask for the concierge is advice and they suggest staying on site for a saturday-they should mention the cabana rental. the place was an absolute zoo on saturday. by --am there were absolutely no chairs left--none! line of at least --- guests waiting to get their wrist band to get into the water park. secondly we were staying in the highest room category on site. at most high end hotels the guests staying in the highest end rooms are at least offered the ammenties such as a cabana (not for free just the ability to rent one)... thankfully the concierge manager donna was wonderful and was able to reserve an end-cap cabana for us and it saved our last day on our vacation. without that between the crowds and the heat it literally would have been miserable. thank you donna for your help and understanding. honestly i felt like i was given bad advice by the concierge. the hotel is way over-crowded on the weekend. it is unmanageable and unpleasant. i wish we had gone to seaworld on saturday and stayed at the hotel on fri. in general this is a nice clean hotel. it is just too big for my taste. the crowds were like a vegas hotel. the service was just ok because of the size. we ordered room service every morning and every morning something was not right. the water park is great my kids love waterparks and the slides are big and fun. if i were to go back to this hotel it would certainly not be on a weekend. i wouldnt even consider going on a weekend. maybe it was because it was the summer...but just crazy. also every time we called the front desk for something we were on hold for a few minutes. in short nice grounds pretty hotel clean and big rooms-new service couldnt keep up with the crowds. chelsea and donna were life savers. they were a highlight of great service during a stay full of very mediocre service. lacking the service for a -+ star hotel....but then again i had just checked out of a four seasons so it had a lot to live up to. you will feel like a number at this hotel-nothing personalize at all.',happy
id10821,' hotel is modern and attractive. convenient to many locations and only a couple of blocks walk from penn station. very helpful courteous staff. coffee is offered in the lobby in the mornings and wine in the evenings. wish they had soda vending machine in hotel. few glitches included television that didnt work door key cards that didnt work and a couple of staff who we would have liked to be more helpful or knowledgeable.',happy
id10822,' we were there in october at an unseasonally warm time. had wed known we would have brought pool gear. so many poosl! my husband and i flew in from seattle and met our family who drove in from la. we only had - nights to spend there and i wish it had been more. there is so much to do just on the property that we didnt have the opportunity to take advantage of. next time id go when more of the summer offerings are still available on the property. but we did buy the sea world package. didnt have time to do much else.',happy
id10823,' we only spent one day & night and it was amazing! would definitely recommend the hotel to a friend or family &i would definitely stay again! the first thing i was asked after verifying who i was was how can we improve your stay? engel was very pleasant &i helpful and gave us a higher room. the lobby was open and airy with a lounge vibe and plenty of people enjoying it. plus the hotel is only a few blocks walk from the times square lights entertainment & shopping. the only con was that the bathroom fan wasnt working but that was definitely minor. kudos to tryp hotel cant wait to go back!',happy
id10824,' the property itself is clean well-presented and well-maintained. however for an airport hotel and a property which does a great deal of it is business with flight crews it certainly does not go out of it is way to ensure that the crews are indulged. we are marriott rewards customers (albeit the basic level) and were assigned a room on the ground floor - with a very narrow door making it hard to push our luggage through. this was almost laughable since the rooms on the opposite side of the hall had standard sized doors. as other reviewers have noted internet access is charged at $--.-- plus tax per day ... and parking is $--! so a relatively inexpensive room rate is pushed up substantially by the add-ons. so if you have no car and no need to use the internet - then this hotel is a relative bargain; if you need those accoutrement then the price rises rapidly - and i would recommend the doubletree down off of sepulveda. the other matter i took issue with during my stay was the large gathering that was held the morning of our departure. since we were on the ground floor and since there was an entry-exit at the end of our hall it became very noisy in the morning as the group filed in and furthermore many members of that group were smokers so the hall was quite malodorous by the time we departed. apparently no effort was made to prevent the attendees from smoking in the lodging hallways. on the bright side corporate policy allows for a - pm departure upon request - although that is done via the internet before one is arrival. in summary i would like to compliment the staff - to a person they were pleasant and affable. to the management - rather than nickel-and-diming your flight crews why not bundle everything so they will want to visit your property when traveling on leisure? in all honesty i probably would not return. more because i was disenchanted with the ground level room and the noise than for any other reason. otherwise it has the feel of a mid-level airport hotel.',not_happy
id10825,' stayed for several days for business. very clean very quiet in the rooms. free breakfast was ok about what i would expect. location is very convenient - restaurants and stores all within walking distance. cabs can be hard to get here though - best to have the front desk call in advance. also the position of my room was on an inside corner so if you went up to the window you could look right into your neighbors room which was a little strange. overall though i would return.',happy
id10826,' my husband and i stayed in a guest room with a queen bed. it’s a very historic hotel with people form teddy roosevelt to the beatles staying here. i was a disappointed in our room and i guess the hotel as a whole. i just expected something a little more glamorous for a hotel with such a high rating. it’s a little walk from the --th street mall which can see like miles in the denver cold! i enjoyed the hotel monaco much more.',not_happy
id10827,' my husband and i stayed at the menger two weekends in a row. we had an awesome to time. the staff was ever so helpful and the beds were oh so comfy.i also love the history of the hotel and the decor. the location was perfect everything was in walking distance. i will definitely stay there again and again.:)',happy
id10828,' i was curious about this hotel as it was under renovation but still relatively inexpensive considering the location. and true the location was great - we walked everywhere (central park chrysler building broadway etc). the room was indeed newly renovated but some of it felt like surface make-up. bits of paint appeared slapped on and was starting to peel off covering the carpet in small white dots of paint. there was a bit of chewing gum stuck on our bathroom door. the toiletries were nice but not replaced on our second day.there were small hairs stuck to our bathroom door and wall which never got removed. the desk lamp cable was disconnected with no outlet in sight (i found some in the bathroom) the desk drawer was broken and my bed wasnt made properly. the room temperature showed -- degrees and i admit im no genius with thermostats but i usually make them work eventually. here i only managed to get cold air and decided to live with it the first night but in the morning my mum had placed a towel over her duvet as she was cold (there was a small draught coming in from the window and no extra rugs or duvet). i called reception and was told that maybe it wasnt cold enough to put on the heat but he would send someone up in a minute or two. we waited -- minutes in vain and left to get breakfast. if the tech person showed up (s)he did so while we were away. i dont know what to make of this hotel. i might stay there again as everything else in the area is so expensive and i can live with little faults - i am after all not in ny to sit all day in my room and i am sure there is far worse out there - but it irks me that the cleaning is not quite up to scratch.',not_happy
id10829,' my complaints as will be stated below need to be taken in perspective that in the big picture this is a very nice hotel and the location could not be better. the service was top notch. with that being said the hotel tries way way way too hard to be trendy. currently i am -- years old married with two small children and have no party in me. i am hardly a stick-in-the-mud but im almost always in bed by -- pm. this hotel tries so hard to be trendy that it is almost uncomfortable. the rooms are some of the smallest i have ever been in. the bed was a single queen and im used to a king. i guess i was too cheap to upgrade to a king. not used to having to do that. the mattress and bedding were truly heavenly. the glass enclosed shower leaked out the bottom and made the tiny bathroom area very very slick. i imagine that there must be some horrific falls in that hotel. on the top of the hotel is an over the top trendy bar and night club that pretends to be super exclusive. frankly a lot of the women going in and out of there looked like working girls if you know what i mean. the seating was poor and the menu was sparse (also im a vegan and can usually make any menu work but there was nothing i could do with this one). we used a female concierge who was fabulous. the wifi in the room was $-- a day per device. somehow even though we were on the -th floor (out of --) with a window my att lte -g got no service. . . . . . the free wifi in the lobby was great. again in the big picture this stuff is pretty nitpicky. it is a very nice hotel great location and we enjoyed our stay.',happy
id10830,' just got home from san francisco and i stayed for - nights. my room was on the --th floor and had great views over union square. i have no complaints at all about my stay i was greeted nicely and friendly when i checked in the concierge was extremely helpful and knowledgeable. here are a few tips for a great stay at the st. francis. dont pay for the cheapest room its a -* hotel so naturally if you pay for the cheapest room it will be the smallest and have a poor view so if you can afford to stay here make sure you pay a bit extra. there are lots of categories of rooms and two wings to stay in so do a bit of research before booking. dont not stay here because of the people who complain about the price of food etc of course its expensive its a -* hotel but when in san francisco why eat-drink away your money in the hotel? there are many great places a few mins walk out the door that offer just as good food for half the price. when i asked the concierge for recommendations on where to eat he never mentioned their own restaurants which goes to show they do care about your experience in the city as a whole not just how much you spend at the hotel. there are a lot of reviews that complain about how busy it is that is never a bad thing. its busy for a reason its a great place to stay its a city and national landmark building and has dozens of meeting-conference rooms which are always in use. anyway i just think this is a really great hotel and would recommend to anyone.',happy
id10831,' i loved the hotel. receptionists were really nice. the bed very comfortable big tv and free wifi. the free coffee and tea are great. and its location is amazing i was able to walk to nearly all my destinations. i chose - instead of - because the room service took ages to come so by the time im back to the hotel room for rest in mid day shed knock on my door and start working while im there. also the ac at my room kept changing temperature by itself so id end up freezing while sleeping. and there was some tiny little problems that are not worth mentioning. overall when im back to chicago ill surely book there again :)',happy
id10832,' - near ground zero - sometimes too near ! - rooms facing ground zero suffer from building noise (hotel offers free earplugs) - breakfast buffet: small but fresh food - friendly staff - different underground - subway stations nearby - near huge shopping',happy
id10833,' good location for exploring ny helpful staff lovely rooms relaxed atmosphere',happy
id10834,' my husband and i have just returned from a short break at the boston park plaza hotel. i must say that after reading the mixed reviews on this site i was apprehensive about stopping here. however we were very pleasantly surprised. the plus sides of the hotel were: - the main areas of the hotel are beautifully decorated; very ornate - price; very good value - location; it is very central and close to brilliant shops - restaurants - boston common - cheers etc - our room was comfortable (the bed was great) and large (room ----) - mj oconnors irish bar; well we were there over paddy is day! the downsides to the hotel were: - it is very busy (it appears to host lots of conferences); check-in took a whole and the general phone numbers werent answered quickly - it was noisy first thing in the morning; we were at the back of the hotel right above the loading bays - the staff werent particularly friendly - they didnt have a uk - us adapter (despite telling us that they had) and we were unable to locate one in town. lesson learnt - if youre planning to use uk electrical equipment dont forget to bring an adapter with you!',not_happy
id10835,' really friendly and welcoming staff who could not do enough to help! great pool clean hotel. rooms are beautiful big suites. great little treats available -- hours we even got given ice lollies when we were in the pool! also in great location just a block away from hollywood boulevard and easy access for visiting universal studios as the metro nearby.',happy
id10836,' we stayed for three days and then another stay of one day. the shuttle was great and took us to another hotel to meet our coach tour. we stored luggage whilst we were on the coach tour. the room was clean and comfortable. the breakfast was ok the pool was heated and the staff were very professional. i would recommend it to anyone who was looking for clean reasonably priced accommodation close to lax. we booked through the travelodge website prior to leaving australia and everything worked really well.',not_happy
id10837,' ive stayed at the liberty several times and each time is better than the next. they greet you with a complimentary glass of champagneyes please they already make you feel like a vip! the staff is so nice and pleasantthey are very accommodating with all requests! the hotel is somewhat new and very modern. the restaurants are also very good clink is exceptional and alibi is a great bar to just grab a drink or two. even the lobby itself is great to grab a drink and they also have a special bar for hotel guests onlythis is always one of my first reccomendations of where to stay in boston and usually mine when i want a staycation or for a fun event!',happy
id10838,' after the hotel that i was staying at closed last minute due to an emergency (received a call the night before) i was in a panic to find - rooms for my family. after calling around to quite a few hotels the crowne plaza offered to reserve the - rooms at the same rate as my previous hotel. after reading reviews on trip advisor and being extremely particular i almost considered cancelling & finding something else. i am so glad i didnt. the hotel is beautiful. the staff is extremely friendly & accommodating. they gave us a river view which was beautiful. yes you can hear noise from the bar if you are in those room categories so if youre a light sleeper (which i am not) i would ask for a quieter room. that did not bother us at all. no it is not a brand new hotel not every hotel can be. but i thought it was very nice and i would not hesitate to stay here again and you shouldnt either!',happy
id10839,' nice facilities and a really friendly and helpful staff. cant wait to go back next year for the ---- mad monster party march ----- ----. the ---- party was so much fun!',happy
id10840,' having recently recovered from breast cancer treatment i was looking forward to my roadtrip from mobile alabama to redding ct. i picked up my best friend sue in baltimore and we drove from there to nyc...and the beautiful blue moon hotel. the hotel has been exquisitely and lovingly renovated by the hotel is owner randy. sue and i both were very impressed with the pure cleanliness of the huge room and luxurious bath. we were in the sophie tucker room (all rooms are named after ----s & --s vaudeville stars) and it was perfect for two friends. the daybed was much more comfortable than a pull out sofa and with its high back and ends sue and i both felt like we had our own space and privacy when it was time to go to bed. the people who work at the blue moon were wonderfully sweet and helpful. in fact it was my initial phone conversation with (manager?) antonella that got me exctied about the hotel and made my decision to stay two nights insted of just one. i am so glad i did. thank you antonella (or roma as i called you!) stay at the blue moon next time youre in nyc - you wont be sorry!!',happy
id10841,' i have the opportunity to visit downtown chicago often for business and have stayed at a good variety of nice spots downtown (e.g. conrad palomar james the blackstone omni etc...). dana hotel rates at or above any of the experiences ive had staying downtown. i arrived late on a monday evening. the front desk team was friendly and helpful. in room dining from argent restaurant downstairs was very prompt and the food was excellent. my room was up-to-date clean and spacious with an awesome view of state street. next time im in chicago i will definitely check availability at dana hotel first.',happy
id10842,' we stayed here two weeks ago for a week during the high school speech and debate tournament. throughout the week there were lots of issues--the first issue was that we were not able to check in until - p.m. from - pm on they kept telling us our room ws being worked on and would be ready in -- min. at six i finally asked why they kept saying -- more minutes and they told me that was all their computer would let them say--two options---- more min or not ready at all. in addition the woman on the phone was crazy rude about it you people have been calling me all day! is what she said. i did not raise my voice was not short with her but was blown away by the rudeness. finally we did get our room and credit for $-- for the inconvenience. the next issue we had was trying to make phone calls using the business center. the woman working there was taking a personal call and loudly announced people here so im probably going to be here awhile! there were three of us trying to make some emergency phone calls and use internet on our phones and the woman walked over and turned the television on to so you think you can dance so loud that i could not hear the person on the phone. clearly she did not want us in the business center. sheets on the bed were musty smelling and housekeeping was marginal. let me also say very clearly that last week i did email and spoke with mgmt and they apologized and said it had been a rough week for them. they sent me a voucher for a free room. i feel like they were trying hard and being more than fair im just not sure i would ever stay here again.',not_happy
id10843,' while a bit dated the westin philadelphia is a beautiful hotel with dark wood paneling and chandeliers throughout. however the staff does not like their chosen line of work that much. i had to harass the concierge for a small request (to find a jazz club for that night). the room was not particularly clean either (spots on the carpet etc.) during my next stay in philadelphia i think ill try the sofitel. my wife and i wandered in for breakfast and it looked much more promising.',not_happy
id10844,' just arrived back in the uk after a - night stay at the on the ave hotel. booked a double double room through expedia got an upgrade to a queen queen on arrival as we were there to get married. room was on -th floor big and spacious with two kingsize beds. modern furnishings and style very comfortable. huge bathroom with big walk in shower all kitted out in black marble complete with small plasma tv. staff were very welcoming doormen were always ready to help and often a step ahed of the guest (eg ready with a complementary umbrella when it was raining). in fact when we arrived the toilet overflowed and there was a maintenance man there within - minutes who fixed the problem and cleaned up the water. it happened so efficiently that it doesnt even register as a prblem in the memory bank. coffee perculator in the room was very welcome - nb creamer and sugar is supplied (contrary to what another reviewer says) it is all in the gold packet with the coffee sachet! chocs on turn-down were lovely (plus the next day is weather forecast) my only gripe would be that the wardrobe (closet) is way too small - well not so much the closet space itself but the area within it given over to hanging space. just about enough for - person if that but lots of drawer space. yes it would have been nice to have a bar in the hotel but there is no need for a breakfast room when the manhattan diner is about -- steps away and open --hours (breakfasts are huge tasty and very reasonable - never more than $-- for two people and that was the day we had smoked salmon!) the area is great - loads of restaurants and shops on broadway and amsterdam. fab delis in the area (westend market and zabars). great pubs-bars up the road on amsterdam (dead poet and george keeleys are recommended). subway was either at --th street (less than - mins walk) or --nd street - about -- mins away. neighbourhood felt very safe even walking around past midnight. loads of cabs on broadway or amsterdam ave. - blocks to museums and central park half hour stroll to columbus circle. really what more could you ask for in ny? on the ave was a great hotel in a great neighbourhood with access to excellent amenities and within easy reach of the hustle and bustle of downtown. id stay there again no hesitation.',happy
id10845,' nice hotel within a block of a new upscale shopping mall. road to hotel winds through the mall. great room almost a meal at the evening manager is reception. helpful staff and close parking. if you want a quite nice hotel and shopping cant beat this homewood suite!',happy
id10846,' never having been to detroit or michigan my boyfriend and i decided to book one night at he beautifully restored westin book cadillac before heading to ann arbor for a wedding. it is an easy -- min drive from the airport if youre renting a car and we had no trouble locating it. please be aware parking is not free or included. $-- to park for --hrs in the attached garage and $-- for valet. pros- -. good location. -. good restaurants. --grille was superb. -. great front desk service (as expected from westin). -. nicely appointed room & bath. -. ok gym and small indoor pool. -. nice albeit expensive spa services. -. friendly hotel bar-good drinks. cons- -. cost of parking.. on the day of our departure i called the front desk inquiring about the valet service and if we would be charged for another full day if we went to lunch before requesting our car. they assured us this would be no problem but low and behold my c-c is showing $--. that means we paid an extra $-- for - hr and would have taken our car out sooner if we had know. really disappointed and hoping to resolve this with the hotel. -. the hostess at roast was pretty rude-disinterested. we are from nyc and used to having to wait for a table. she quoted us -.- hrs without even looking up from her station. she then recommended (again without looking up) that we sit at the bar so i walked around the corner and mentioned it was full which she basically repeated back to me. it really turned us off to even eating there for one of the highest recommended restaurants in detroit one would expect great service and a friendly atmosphere... alas. -. no free wifi or internet. seriously? otherwise we had a great trip and would potentially consider staying here again now that we realize some of the added costs (and they add up fast).',happy
id10847,' the location could not be any better. it is within walking distance from many of ny is great sites. the price cannot be beat in this city. it is in a safe area. it is clean and the bed was comfortable. although just a --star hotel this is a great find. i would definitely recommend this hotel!',happy
id10848,' stayed here for the night with my fiance. when he went to check in he was told that we were given a complimentary upgrade to the penthouse floor at no cost to us. friendly and accommodating. large room for an nyc hotel (weve stayed in many). balcony over looking the city was amazing. the bed was so comfortable...it was extremely hard to get out of it in the am. perfect location. wouldnt have changed a thing and will absolutely be back!!',happy
id10849,' we stayed at the hotel commonwealth on two occassions during our recent travels around new england. the hotel is located in the back bay area of boston some -km from the downtown area of the cbd. this was a good choice as driving in and out of the area is much easier than the downtown area and it is close to the main interstateturnpikes and rail stations. the hotel itself is located right above a tube station. it is an esay - min walk to hip newbury st with all its cafes & restaurants. we upgraded to a deluxe room which was quite large and had all the mod cons etc. maybe a little pricey but well worth the extra coin. the staff were super friendly and helpful and they arranged bookings etc for us. a well recommended place to stay in boston.',happy
id10850,' friendly staff clean rooms. good amenities great free breakfast -- hour shuttle service helpful staff. good location to seatac airport and close to seattle is light rail system. i recommend highly.',happy
id10851,' i read the other reviews by prior visits and was very concerned. so in effect my expectations were lowered a bit. but i was suprised. yes when it was built it was a showplace of the period. i loved looking at the architecture as the build had to be difficult. so i saw something different then others. the room was comfortable and in good shape had a water for view and a balcony. room service was ok. nothing to write home about but i did not starve either. the bath was smaller than some hotels these days but not to small to worry about touching the shower curtain :) i would stay again.',not_happy
id10852,' well maintained clean rooms. no frills good place to spend the night.',happy
id10853,' these spacious suites will spoil you. super clean comfortable bed excellent internet-desk for working. - tv is great for couples that have different tastes. staff is very friendly and available. we travel crossing the states several times per year. we love this hotel so much we pick our overnight cities where there are cambria. columbus is our cambria when we travel between virginia and wisconsin. if there is one near you do not hesitate to book. you will not be disappointed.',happy
id10854,' if you looking for a clean hotel significantly less expensive than most others in downtown seattle the moore is a good choice. we went in late september so the outside air temperature was in the low -- is. we were able to cool our room by opening the window but this let in considerable traffic noise which doesnt let up all night. dont know what a person would do if the outside temps were hot. the rooms are quite small and there is only one tiny elevator serving the entire hotel. if your expectations are for a --th century hotel experience you will be just fine.',not_happy
id10855,' stayed at the sofitel at the end of july for three nights while on business in philly. hotel is very comfortable and as has been stated within other reviews the rooms are spacious with great beds! the walk in showers are also a plus. i had an issue on my first night due to a foul smell in the room (drains or air con) when the problem was raised with the front desk they were very apologetic and placed me in a suite on the top floor so that cant be bad. i booked the hotel on the hotel website and paid for the business premium that included breakfast and other bits and bobs like ironing and free internet if you wanted it. this worked out to be good value as colleagues paid for room only and with breakfast it worked out more than the business rate the restaurant area for breakfast and dinner is very good and the service excellent. the hotel has a gym which has a number of cv machines and a couple of weight units plus free weights if required. the gym was well kept and had fruit water and towels available if required. if you forget the ipod there are head sets with disposable foam ear pieces if required. there is music and tv on the machines. the bar area is comfortable and they do good snack food to consume with the beer if you are hungry! the hotel is in a great location for eating shopping and generally walking around. over all the staff comfort and environment were very good and i would recommend the hotel to colleagues. i would stay there again if on business or holiday.',happy
id10856,' so many disheartening problems with this hotel that ill just list them: -. our reservation for a queen-bedded room @ $---.-night turned out to be a room without a bath - just a shower. hotel now wanted $---. for a room with a bathtub. only king-bedded rooms have bathtubs but hotel does not tell you this unless you ask. it was hard work on our part to convince the hotel to give us a bathtubbed room for the advertised price of $---. finally they gave it to us @ $---. but only for one night of the four nights wed booked. this king-bedded room was very pretty but its bathtub was a half-bathtub (a.k.a. hip bath). you can only sit upright in it knees in the air but you cannot stretch out. -. on day #- @$---. we came back at the end of the day to a completely unmade room. the desk guy belligerently barked at me i don t make beds! twice and then i dont know how to make beds! and what do you expect me to do?! when i told him the problem. we despaired and asked for clean towels. he didnt want to take away the dirty ones and sighed at this. he stomped and pouted in time while emptying the bins. the next morning he told me i was very rude for telling him after the housekeeping staff had gone that we expected our room to be cleaned. neither he or the management ever said sorry . -. on day #- we still hadnt been given a single bar of soap. today there was no kleenex or toilet paper. we had to go get it ourselves. -. on day #- we arrived back at night to discover the toilet had not been cleaned. and it nearly overflowed when we flushed it. i called the desk about this immediately. back came the emphatically pained response of oh nooooo . no thank you whatsoever. the beds are comfortable the elevator rickety and its whirring sounds audible in nearby rooms. the rooms are peaceful-looking. the decor is more late -- is suburban than art deco; the lobby is more authentic. if it werent for employees who delight in offering non-service and housekeeping staff who dont care about their jobs the place would have been kinda pleasant. the only philadelphians who werent nice seemed to all have jobs at this hotel! on check-out the manager gave us one free night in compensation for poor service. but im still wondering why does this hotel in philadelphia cost $--.-night more than our room in a --th. century townhouse in the marais in paris with a balcony authentic furnishings french-milled soaps chandelier and impeccable service even free umbrellas for sudden rainfall? next time in philly i will curb my expectation of style my penchant for independent hotels. ill book the holiday express on walnut street instead.',not_happy
id10857,' the hotel was disappointing there was not enough linen in our room the room was small there was mould on the ice bucket and a cocharoach in one of the beds the concergie was rude and unhelpful we have booked - other hotels across the us during this holiday and this was the worst',not_happy
id10858,' a very disappointing experience. booked park and fly last minute death in the family. booked a - bed room for my husband son and myself. it said in small print bed request not guaranteed. we were very tired and traumatized from father is death. checked in went to room - one bed and sofa sleeper. i figured they must not have rooms available with the two beds. undid sleeper - no bedding. no bedding in room. called front desk to say can we please have bedding for the sofa sleeper . front dest attnt. said come on down and get it. (!!!!) so i did. was handed - sheets. asked about a blanket? he went back and got some kind of blanket and (huge heavy) bedspread-comforter. asked about a pillow. he went back and got me - pillows to add to large pile. asked about pillow cases. he said the pillows are fine as is . i said no we need pillow cases . so he got us some of those. managed to get back to the room with the huge pile of stuff. went to make the bed - we had: no mattress cover. - fitted sheets no flat sheet. - pillow cases. a stiff blanket and the heavy bedspread. my son was a good sport. we also couldnt get on the shuttle it was full so instead of getting up at -:-- in the morning we had to take a taxi. so the room ended up being very expensive and very uncomfortable. i will not stay there again.',not_happy
id10859,' this newer hotel met the standards expected of a pan pacific. we stayed here for three weekend nights at a rate of $--- found on orbitz. the hotel is located just north of downtown and on the edge of the south lake union neighborhood. there is a whole foods in the building and a spa-health club across the driveway circle. our room was average sized but had new furnishings quality bathroom fixtures and a comfortable bed (however i prefer the new beds found at marriott and westin). there was a large flat screen television and floor to ceiling windows (we had close up views of the condos across the driveway so you need to close the blinds for privacy). the staff was very friendly even though we had no special requests. there is free internet access in the lobby and a bar which we did not take advantage of on this trip. there is street parking in the neighborhood which was practical for us but may be a hassle if you are planning on leaving the car for extended periods as the spots are metered. the health club across the way was of decent size and there was no charge which was a pleasant surprise. the main drawback from our perspective was the bathroom which had a sliding wooden door that faced the living room (you can watch tv from the tub if you wish) -- doesnt allow for that much privacy if you are traveling with a companion.',happy
id10860,' this was my second stay so i feel i can justify my comments. this hotel is not the st. regis but doesnt represent itself to be such. if that is what you want pay the price and go there. this is a tremendous value and is in a great location -- very close walk to times square port authority a zillion restaurants theaters and many other west side draws yet is in a very quiet location and not in the middle of the noise and chaos of times square. the gentleman at the front desk was extremely helpful. the rooms on both occasions were spotlessly clean and surprisingly ample in size not the size of a small closet like the w new york on lexington. the fact that it is located right next to the parole office just adds to the ny atmosphere and i have never felt unsafe.',happy
id10861,' at first i was unsure about the hotel because i saw it was right by the freeway. however the drive way was further back from the freeway so it helped with the noise of traffic. it was only a minute away from old town easy to access sea world and everything else you needed. the breakfast in the morning was amazing really good food. there is also a big swim area and a small fitness center and game room. really clean spacious rooms with full kitchen and office desk area. i never heard noise from other guests nearby. i will stay there again sometime in the future maybe during the week to save money!!',happy
id10862,' i stayed here for one night because i had a job interview the next morning and i wanted to be within walking distance. my room was on the ground floor at the end of a hallway directly adjacent to a big construction site. there were literally construction materials a foot away from the door to my room and the whole area was dusty and gross. the room itself was smallish dark and in bad need of renovation. it was a smoking room - so there was a strong perfume smell that they had apparently added to mask the smell (frankly stale cigarette smoke would have been more pleasant). the best part of this hotel is its location you are steps away from little italy which has a string of nice restaurants and you can easily walk anywhere downtown. the airport is also just a short ----- min drive away. in summary i would only stay here if you wanted to be downtown and were looking for a totally no-frills room.',not_happy
id10863,' i stayed a night at the james after losing power at home during hurricane sandy and cant say enough good things about this place. the service was very warm the room was gorgeous the vibe was great and the rooftop bar and restaurant are terrific. if you need to spend a night at a hotel in the soho area check this place out - it is a treat for the senses.',happy
id10864,' having stayed at other four seasons hotels i especially chose to stay here in boston. i was not disappointed. the hotel is very modern yet outrageously opulent. marble floors and high ceilings in the foyer set the seal for a wonderfully luxurious stay. the health - spa - swimming pool is on the roof top though enclosed by a beautiful grass roof.there are many spa treatments on offer though a bit pricey. though we had a standard room it was beautiful; spacious beautifully appointed with loccitaine products in the bathroom ( regularly topped up and replaced ). every member of staff even the domestic staff was charming and went out of their way to help. if your preferred meal isnt on the menu just give us a little time and we will make it for you. this extended to boston cream pie and grilled lobster as well as personalised breakfasts. expensive? yes but worth every penny. the hotel is in a great situation within easy walking distance of all the parts of boston you would want to see. it is easy to find and sits comfortably on the side of boston common (boston is central park)on the opposite side to old boston and the cheers bar. the hop-on hop-off tour bus stops just outside so there is no need for a car or taxis. having said that boston is a very easy city to drive around. if you are flying to boston airport it is only -- minutes by car from the airport to the hotel.',happy
id10865,' i stayed at the windsor park not knowing what to expect since it was not a known chain hotel. it turned out great the room was standard size with refridgerator hair dryer and iron. the staff was friendly and very knowledgable about the city and how to get around. it is surrounded by buetiful embassys and fancy d.c. homes and they offer a free breakfast and free wi fi internet. i will stay here every time im in washington and send my friends and family.',happy
id10866,' a colleague and i flew into dallas to meet with some vendors and came across this hotel through starwood. it is unlike any starwood i have stayed at and we were delighted to have a boutique experience with the perks of a starwood hotel. the rooms were pretty tight but were definitely comfy and unique. (i felt a little like i was on a cruise ship.) very modern and fun place loved all the amenities and decor. swam at the pool on the roof one day and had breakfast in the restaurant. everything was great.',happy
id10867,' we loved the magic castle! our family of four (- kids - and -) stayed in a - bedroom apartment which was huge. the hotel is an old apartment block and so the - bedrooms lounge kitchen and bathroom were so spacious and had everything we needed. the beds were the most comfy we had on our trip to california. the shower couldve been more vigorous but that is the only bad thing i can think of! but as others have said the real bonus of staying here is the staff - they were all so friendly and helpful dishing out free snacks and ice lollies by the pool. the free breakfast was good - pastries toast fruit yoghurt and cereal. the location was excellent - even my walk shy children were to walk to the hollywood walk of fame and the various restaurants in the vicinity. overall i would not hesitate in recommending the magic castle to anyone who wants space in a great location with amazing staff who will look after you.',happy
id10868,' the room is your average hotel room nothing noteworthy but nothing really terrible. there was a little mold in the corners of the shower but not excessive. although for a -.- star hotel i would expect better. the bed was comfortable and noise was not a problem the disappointing part is how they nickle and dime you. paying for parking is to be expected but when asked are there any cheaper lots around they failed to mention the one just across the street. my booking was supposed to be a guaranteed king room but they told me if i wanted to upgrade my two double beds to a single king i would have to pay $-- extra. it is like that for everything. anything you want you pay. internet access you pay. this is the first hotel where ive stayed at as a guest that ive had to pay.',not_happy
id10869,' i have to admit their front desk staff are probably the nicest and most helpful front desk staff ive ever encountered at any hotel ive stayed at including - star hotels. the hotel lobby and the rooms are very cozy and the bathroom was updated with great lighting. i had a very comfortable stay here and slept very well (no noise from other rooms nor street noise - except for the friday morning garbage truck picking up garbage at -am - ugh that was a bit noisy). the hotel is in a great location too - you can walk to many restaurants bars and shopping district and the westfield mall is just a quick -- min drive away on local streets with see is candies just a quick -- min drive (on the way to the mall). overall great stay and i will be stay here again the next time i am in town for business.',happy
id10870,' i travel to indianapolis for business often and this is one of my favorite places to stay. very clean rooms and good service. sleek and trendy style. great view of the river and park. hotel is by museums and parks. convenient in and out parking which is not as pricey as other downtown hotels. people have made complaints about parking costs but downtown indianapolis is expensive. the free breakfast is a bonus which makes this hotel a good value.',happy
id10871,' ive stayed at this hotel a couple of times. it has a good location being just off the main street in downtown area and only about -- minutes walk along a well-lit pedestrianised street to beale street area. it is a nice location as one side of the hotel is the parking lot and the other side opens out onto the main street where the trolley cars pass and you can sit outside and watch the world go by. rooms are acceptable but not that big - a bit small if youre staying for more than a night id think. staff were mixed - the person who checked me in was very cold and unwelcoming but another member of staff later on was very welcoming and addressed me by name each time we passed in the hotel. continental breakfast was ok - bagels toast yoghurts pastries and a do-it-yourself waffle maker but the lady on breakfast service was quite grumpy and unhelpful. if the breakfast was meant to run until -am at -.--am when things were starting to run out she refused to replenish anything - even when it was obvious that there was plenty more. i felt sorry for the people who came down after me as they would have gone hungry!! overall ----. at least it was clean!',happy
id10872,' we stayed at the radisson for - nights on recommendation from my brother who had previously stayed there. we found the staff most helpful on checking in . our room was very spacious and the beds were very very comfortablewe didnt have to ask for a fridge there was already one there. there was a coffee making machine in the room but i had taken my own travel kettle as we were moving on from here to las vegas and knew they wouldnt provide anything there. the room was a tad noisy in the day as we were on the front-but everything shuts down outside about --pm so not a problem. we ate at johnny rockets most mornings and were quite satisfied. we did find s. francisco more expensive than we had bargained for but there is a mixed price package of restaurants down on the wharf. there is a facility in reception for you to check in for on-going flights and print off boarding passes at no extra cost. whilst we were there we went on a one day trip to yosemite national park with incredible adventures which we booked on the internet before we travelled .this hotel is also convenient for pier -- and trips to alcatraz.. yes this hotel could do with a bit of a re-furb but we found it on the whole very comfortable and convenient. perhaps you should consider the sheraton if you want more style it sits right behind the radisson.',happy
id10873,' stayed here during our honeymoon tour of the west coast last year and would strongly recommend it. warm friendly welcome fantastic location right on the beach and just a few minutes walk from the main sight of venice. rooms are very clean and comfortable and finished to a high standard a little small but more than big enough for the amount of time we spent in them. if i was in la again would deffinately choose to stay here.',happy
id10874,' a lovely hotel in a great location. i fell in love with the shower -- super-hot water and powerful shower head made me feel like id had a spa treatment every time i took a shower! the hotel was really pretty quiet too. i didnt much care for the continental breakfast as the pickings were slim and some of the pastries seemed stale. but if they could just make that one little improvement id call this hotel perfect.',happy
id10875,' this was my first stay at a club quarters. and frankly i was surprised. surprised in the most pleasant of ways. the location was not a surprise as i had seen it when i booked. but it is marvellous. wacker and michigan avenue. when i walked out the door i was greeted with the iconic chicago skyline now including the reflective glass of the trump tower. nor was i surprised that the room was small as that was mentioned on trip advisor. but the room must have been designed by the same people who do cruise ships in that everything was right where it should be. and there was plenty of room for all my clothing with a adequate closet and large drawers. the desk was ample and included lots of power points and an additional pull out desk area. a swivel light was perfectly placed. the bathroom was modern with a great shower. the flat screen tv was placed just right for comfortable viewing from my bed. i was surprised with the following. surprise -: free acceptably fast wireless internet access in my room. surprise -: printing from my desk to a machine in their business centre. no charge for the printing. surprise -: a filtered water station just a few steps from my room. i just filled a bottle (provided at the station) with chilled water and took it to my room. wonderful. surprise -: i collected as many -- cent pieces as i could find for the laundry and took my clothes to be laundered. there i discovered that the machines did not accept quarters. they didnt take any payment. the laundry including washing powder and dryer fabric softener was provided at no extra charge. the staff were all friendly helpful and efficient. so as you can probably guess it will be no surprise to see me stay at this hotel again.',happy
id10876,' so nice to be able to walk to an entire retail center of great restaurants and shops. new hotel features the new courtyard concept. very small gym was only negative. great lobby for business discussions. about a -- minute drive from airport.',happy
id10877,' my husband and i needed a quick overnight in the city to refresh. we stayed at le meridien for the first time and liked it a lot. the location is great for walking around rittenhouse and center city and the hotel is modern and personal. the contrast between the beautiful old building and sleek furnishings was just our style. the lobby bar was a perfect place for a nightcap and we had a really delicious breakfast the next morning in amuse. all in all just the fix we needed.',happy
id10878,' i stayed at the back bay hotel last week with my husband and - daughters -- and --. i loved the idea that it was the old police headquarters. it is beautifully decorated with top notch customer service super comfy beds and in a great location.',happy
id10879,' we’ve stayed here twice now; once for - days and this past time for - night. we were given a room on the ground floor just a few doors down from the lobby. the place was noisy. the ac unit ran real loud. it came on as needed and woke me up whenever it started to work so i was forced to leave the loud fan on all night for background noise. on the plus side it blocked the noise of people in the parking lot but i slept really poorly. the room itself was large and furnished well enough. the staff was friendly. we did not eat breakfast this time but based on previous visits it was the perfectly acceptable breakfast included at this hotel chain. it is nice that you can get coffee and tea often throughout the entire day. it’s not really in the small heart of downtown but a - min walk gets you to the arizona center mall and then another -- min to the ball park. i might stay here again as i get holiday points (disclaimer this was a free room purchased with points) but i will ask for an upper floor.',not_happy
id10880,' we had a wonderful stay here for - nights. fantastic view of time square. our greeting was warm and friendly. the light breakfast included was a bonus. we had a suite and the room was huge and also very clean. the hotel is close to everything - rockafella centre -th avenue and you are right on time square. we have stayed in new york before at other hotels but will this will be the one we will definately stay at from now on.',happy
id10881,' i have just spent an extended five nights at the city club new york due to the so called hurricane irene... this hotel is a real gem close to all the action at times square... the staff are exceptional from the people who service the rooms to the manager hugo the front desk people always great you with a smile which seems to be hard to find in the big apple... i found the rooms where very comfortable for new york standards with a very trendy decor.... if you book in at the city club you will not be dissapointed',happy
id10882,' it is a great location and the hotel has some charm to it. but far too many years have passed since this hotel got a thorough face lift. the public areas are battered chipped worn and have that deeply ingrained dirt that even deep cleaning cant remove. many rooms are smaller than the prison cell where vaclev havel was incarcerated in prague (it is been turned into a hotel room and i happened to stay there several years ago). new york is expensive but even the comparatively low prices in this hotel do not compensate for its run down condition.',not_happy
id10883,' the chambers is a quiet modern well-kept hotel in a great location. their staff was eager to please and while the room was tight it was more than adequate--stylish really. for a pleasure trip to nyc--close to moma central park and shopping --it is a find.',not_happy
id10884,' stayed at the belvedere for - nights in november - ladies (between the ages of -- and --) and - rooms we had ample space for - in each room and it never felt too crowded even with all the suitcases and daily purchases we made!! the hotel was clean warm and comfortable and the staff were all very nice and helpful. we were up early every morning and gone for the full day between sightseeing and shopping we did not have time to sit around the hotel and find fault with so much to see and do in he city!!! we thoroughly enjoyed our experience in the hotel and would defo go back there again. it is in a perfect location a block from times square and within walking distance of macy -th avenue rockefellar centre and central park. we walked absolutely everywere but what better way to get the feel of the city!! i would recommend la pigelle on the corner for breakfast and hurleys restaurant one block up from the hotel for steaks!!! we also felt extremely safe around the hotel and the city in general. the hotel was just perfect to come back to after a full day of walking sightseeing and shopping. the room was cleaned everyday and fresh towels placed in the bathroom. we also did the hop on hop off tour which we found to be a great help and got us to places we may not have seen otherwise!! it is worth $-- for the -- hour useage. the totr was absolutely brilliant and the views were amazing!! i would also recommed using the staten island ferry for a view of the statue of liberty its free and it gives an excellent view. woodbury common was also worth the trip out!!! we just loved everything about the city and the hotel was the perfect base for us to come back to!!! it may have been our first visit to nyc and the belvedere but it certainly will not be the last!!!',happy
id10885,' we booked our tickets to land in nyc and arrive at the hotel such that we could check in at the standard time of - pm. we got there by -:-- and were told that our two rooms were not available for check in and they had no idea of the status. the check in lady was not rude but gave me a fake sorry and said she couldnt help it - they were just busy. in the meanwhile my old parents were hungry and tired so we sat them in the lobby and went to get them food. we came back and by -:-- pm only one of the two rooms had been readied. we finally got the second one around -:-- pm. my beef is with the first check in person who said she couldnt help it they were just busy . it is just ridiculous that the hotel wouldnt respect paying traveller is time and not have two rooms ready timely. they claimed that both rooms were really nice - but the first one was so typically small that there was no room to walk). the second one was better. a different check in person sent up the second room keys with upgraded breakfast coupons (we already had basic breakfast coupons as part of the package) which i appreciate. unfortunately even the breakfast was so horrible that we refused to eat there every morning. for a hilton in midtown i would think theyd get a better chef-cooks and improve their breakfast. overall the hotel is small in a good location and has a cute lobby. but their check in procedures and restaurant food (at least for breakfast) need significant improvement! oh not to mention the random noises made by the ac unit at night! and the elevators that would keep getting stuck on floor --! one positive note - their belldesk staff and door men were simply awesome!',not_happy
id10886,' the pros: best location. two minutes from metro. great diverse restaurants everywhere. safe neighborhood. king standard room was very spacious clean and updated. staff were all friendly and helpful. room rate was incredible so dont complain about the minimalist free breakfast. if you want more take the money you saved on the room rate and go outside the hotel. the cons: parking is expensive at $-- a night plus $- tax but lots in the area are more for overnight parking. this was a great value for what i paid.',happy
id10887,' lve been staying here for several years and find the location fairly convenient . the rooms are a little small but very comfortable and like the art deco look . l usually always stay at the concierge level and feel pampered with the light fare served during the mornings as well the very helpful people working whove made great suggestions and tips for sightseeing and places the locals know of . would go back every time if theyll have me and the cost isnt bad either . restaurant is only fair in my opinion but overlooked by most because of the great options within a few blocks such as roy is matyson the capital grill le bec fin alma de cuba the prime rib morimoto morton is audrey claire fork and not to mention the reading market . close to most things and directly on a mass transportation route which certainly is convenient .this hotel also has a nice workout area and lap pool along with a sauna and steam room . lll be back soon .',happy
id10888,' we stayed for - nights this marathon weekend. the lobby is trendy and fun but the buzz stops there. youll wait for slow elevators ( which we didnt have time for) so we took the stairs. climbing stairs isnt a problem but if you are there to walk explore or run a marathon it is tiresome and annoying. besides being slow the lift only fit - people max - comfortably. also with regard to space there was barely room for one shared suitcase. you cannot unpack because there are only shallow desk drawers- no dresser. if you are the kind of person who needs to spread out and organize your stuff make sure you spring for a large room--and find out what large actually means. our room couldnt have been larger than --x-- with a full size bed taking up most of the floor space. it is hard to understand how small this is until your find yourself loosing things because piles of paper and bags quickly accumulate with so little storage space. on the up side it felt safe and reasonably clean. there is a -- hour grocery with healthy food next door and a starbucks up the street if you need to get some early coffee like we did. i think they should consider removing the bose wave radios and replacing them with little coffee machines. that would be great.',not_happy
id10889,' this was our second stay at the holiday inn van nuys. its well located as a first night stopover hotel if youre arriving in lax and travelling north the next day - we were going to mammoth. the main reasons choosing this property (apart from the trip advisor ratings) were distance from lax (a relatively easy -- min drive after collecting our hire car) and ease of access from the interstate. it also appears to be a relatively safe neighbourhood (you can make some big mistakes in la) and theres a dennys in the adjoining car park. our room was an improvement on our last stay and was pleasantly decorated and had two large doubles. the breakfast room is pleasant and the choice of items is good - especially the cinammon buns - and sets you up for the day. if you really wanted a full cooked breakfast dennys is just outside. staff were friendly and helpful. on the down side we weer disturbed by the early emptying of dumpsters in the adjacent restaurants but overall a safe choice for a stopover.',happy
id10890,' the hotel was terrible! after waiting for our room for - hours they proceeded to put us in a room that hadnt even been cleaned (dirty sheets dirty bathroom cans and bottles on room - yuck!) after notifying the front desk two of my friends went down to check out the next room incase it was worse. the room looked fine - until we noticed a space heater in the corner - the front desk explained it wasnt the hotels (????????) and that some people travel with them ?????? upon spraying everything down with lysol - one friend went to use the bathroom. as she was sitting the toilet spit up a huge geiser . i dont know any other way to describe it. this continued our entire trip. the front desk notrour travel company (a to z travel out of ebensburgh pa) would not refund anything. we pretty much prayed the whole weekend not to be sprayed and had to clean the toilet every time we sat down! the continuous clanging of the radiators made me glad i brought my ear plugs!',not_happy
id10891,' first time stay in this new hotel in lower manhattan. one of the most high-end hotels in lower manhattan. totally different than the traditional ones. great design in the lobby and very nice room. great city views. convenient and great location. great customer services.',happy
id10892,' i stayed there for - days in july. the hotel is old and tiny as most hotels in ny but on the good side it is quite affordable and conveniently located if you travel to la guardia (-- bucks for a cab). the hotel service is not good at all but who spends time at a hoten when in ny? i would go there again.',not_happy
id10893,' marriott lax - --.--.-- this is a typical large marriott hotel with all the services you expect. it is very close to the airport terminals but current arrangements with airport shuttles mean it may take longer to reach the hotel door than you would like. this plus new lax security policy which apparently prohibits walking to and from the area means that even though you are literally next to the airport you should plan on more time to get to your room or meeting than you would have in the past. otherwise we experienced no problems with this property. as mentioned in other reviews the rooms are alarmingly small for such a hotel reminding one of some of the old new york city hotels that were converted from really old properties but kept the small room sizes. given prices near the airport it might pay to shop around for a hotel with more living space if you are going to spend more than a night there. within a quarter mile of the terminals there are lots of top hotels to choose from. if you are not a frequent visitor to lax you should also prepare yourself for the airport’s abysmal conditions and expect it to take you maybe twice as long to negotiate outbound departures. security procedures are closer to those in third world airports and the domestic and international terminal areas are well behind those in some other major usa airports and disorganized despite the waves of tsa (read as “thousands standing around”) personnel shuttling your checked baggage from one place to another. the absurdity of the three stage international departure exercise challenges both logic and patience as you must first check in with the airline then physically carry your checked baggage to the tsa x-ray point which is always backed up and understaffed then go and get in line a third time for the usual mindless check of your carry-on and person. this routine may also include undue harassment from private security personnel at various locations. plan at least three hours for portal to portal hotel front door to airline gate to be safe. still the hotel is convenient if you must be in or go through lax and sometimes you have little choice. if you arrive there from overseas prepare yourself for long waits first at immigration and then at customs. returning from japan we spent two hours after we got our luggage getting through us government check points. private security personnel were the rudest encountered in many years anywhere so again prepare yourself for “the lax treatment.” as other reviews show there is no convenient place to eat except at other nearby hotels so plan accordingly. food and beverage inside the hotel was acceptable but nothing outstanding or memorable. because of hotel chain loyalty i would go back there again assuming i got a competitive rate but my future planning will try to avoid lax altogether.',happy
id10894,' i stayed at -- floor. it has a smell in the room (due to recent renovation?). the food is good.',not_happy
id10895,' great hotel. i stayed at hotel george for a brief stay on a business trip. very comfortable place with a cool fun almost loungy feel. the room was spacious and comfortable and nicely furnished. bathroom was nice big and spotless as well. the service was fantastic and staff was incredibly friendly and accommodating. very convenient location - close to union station. i would definitively stay there again and highly recommend it.',happy
id10896,' my brother and i stayed here last month for - nights.this is a basic but nice hotel opposite to central park. the room was tiny but cleangood size bathroom concierge very helpful he booked our taxi to the airport. the hotel is situated in a quiet neighbourhoodthe subway is just a few blocks away and there is a turkish deli just down the road for breakfast (they serve food all day). the only issue that i had was with the radiator-pipes banging during the night-our last one! kept us awake for a few hours. apart from that........nice hoteli would recommend it.',happy
id10897,' very clean modern hotel with a perfect location close to time square -th avenue and central park. good size room with modern bathroom and comfortable bed helpful friendly staff. would definitely stay there again',happy
id10898,' bell hop at the hotel made us end or trip on a sour note. he skipped over us in line then made us follow him to get our own bags and said this is a tip service. yes if you did the work. what a jerk for four hundred a night they should have treated us better. never coming back and i will pass on to my friends family and co-workers. it is a shame it was a great location.',not_happy
id10899,' stayed here for one night and wasnt impressed. to be fair there was a large restaurant convention-trade show going on in chicago but then again - when isnt there always a large convention in chicago? the hotel was extremely busy and crowded. check-in took forever and when i got to my room i discovered it was a smoking room. went back and had to stand in line all over again... the staff were pleasant but i was not impressed with all the extra charges. not only was it extra to use the internet (which ive come to expect) but also to use the fitness centre? they try to sell you a business package for an extra $-- that includes internet and fitness but that is just cheap. rooms were incredibly small and the bathroom especially so. i didnt use the pool (was over-run with kids-families when i checked) or fitness room. the lobby and central bar area is gorgeous due to the history and heritage and the location very central but i would never stay here again especially since it cost almost $--- for one night including taxes!',not_happy
id10900,' best western is a reasonable comp. bed: sheets did not fit the mattress. housekeeping came to the room twice before we found a solution (two king sheets to cover the bed). a-c: balmy boston weekend and hotel engineers said old units would not get room below -- degrees f. so... we sweated it out. we checked three other rooms all had old units. bathroom: hairs on robe. no personal bath products. all bath items served from community pumps on wall. room: dust on everything.',not_happy
id10901,' there are many options near broadway times square and rockefeller center and we chose this one because we got an airfare deal through orbitz. we also chose it because of it is quirky artistic theme and reviews who told of a quiet room. the bed linens were white and fluffy with plenty of pillows and blankets. the bathroom was black marble with tons of white towels and toiletries. they provided a nice wall mounted t.v. nice hair drier terry bathrobes and other normal comforts. it was a normal average size nyc hotel room (tiny) with normal concierge service. they offered only cold weak coffee in the morning and the wine hour was too early in the evening and probably designed to bring in restaurant patrons. we never attended but walked through it on our way out. the street is dingy and small but right in between ave of america is and times square. there is a fantastic deli market next store for wine and sandwiches. the biggest plus was that they stored our luggage before check in so we werent burdened during our first day in the city.',not_happy
id10902,' this is a perfect hotel for those interested in the grandeur of the past. the housekeeping service was quick clean and efficient. tea was lovely except the server was not very engaged. on the other hand the bartender in the lounge was outstanding. terrific stories of the past. if you are looking for flat screen tvs and sleek duvets with trendy touches-this is not the place. but if you love ambiance and garndeur in public spaces...time to check in.',happy
id10903,' we are from the tri-state area and often go into the city for a weekend night or two at a time. we know the city very well having lived there for years and we decided to give the omni a try because of its proximity to our weekend activities. upon check-in the front desk was very friendly and the lovely older gentleman who checked me in gave us a free room upgrade to a beautiful junior suite! what a nice surprise! i grabbed a fresh apple out of the bowl at the front desk and headed up to my upgraded room. the suite was very spacious though it had no view despite its being on the --th floor. the furnishings and carpeting were updated. overall the room looked very clean but pretty basic. our hallway was quiet and the ac and shades made sleep come very easily. very convenient to the m subway. we got room service the next morning which arrived very quickly but was as we expected also very expensive. it was not the nicest hotel in which weve stayed in the city but it certainly wasnt the worst either. i would stay again if the rate was right but it is not exactly a memorable hotel experience.',happy
id10904,' just returned from new york stayed in radisson lexington. much better than reviews suggested. upgraded to a suite without asking. although work at building across the street didnt bother us. good location new york is a walking city. offered a -p.m. late check out by very obliging night manager. will stay here again. good value for this area.',happy
id10905,' we were looking forward to our stay after reading the positive reviews on trip advisor. we booked a deluxe room and on arrival we were shown a room with peeling wallpaper marked skirting boards. after pointing out the description of a deluxe room to the manager we were offered another room which initially seemed fine. however the view was of a department store roof & service yard. there seem to be some sort of electrical engine running somewhere below our room which could be heard throughout the night. on the final morning we were woken at -:--am by the waste disposal truck. when using the shower the whole room vibrated! no tea or coffee facilities in the room it is available in the hotel lobby in the morning. on a positive note the staff were very friendly and the location was good.',not_happy
id10906,' i stayed at this hotel with my mother and my friend. as -- year old girls we were not impressed by the lack of things to do in the nearby vicinity and the overall location. we drove to boston but preferred to walk to the t stations rather than deal with the awful traffic. walking around this area was not bad during the day but did not feel completely safe at night. it is not close enough to any of the major sites in boston much to our dismay. if i were ever to stay in the city again i would much rather pay the extra money to stay close to the sites than stay at this hotel. there is a gas station next door that had been robbed the first day we got there. there is also a mcdonald is and another gas station across the street but that is pretty much it. the panhandlers at the nearby intersection were not very welcoming upon our arrival to this hotel. the breakfast area was completely chaotic since it is small and there were not enough tables to accomodate everyone. we had to wait for the other guests to finish before we could sit. also the elevators were quite slow and we often found it more convenient to take the stairs.',not_happy
id10907,' the hotel is your typical hampton inn. the rooms are pretty standard and what is expected from a hampton inn. the location is very good as it is very close to the space needle and emp. the staff was very helpful and friendly. the breakfast area gets very crowded in the mornings. there are not enough tables for the number of guests that stays here.',happy
id10908,' i really liked this hotel a lot. it was a nice place with great art and a great and attentive staff. we were booked to stay for just one night but we arrived into the city really early like -am and they were really accomodating. i loved the decor of the place though at times it did bother me because i was afraid i would break something and have to pay for it. for a first time in the city the location (for a person trying to be a tourist) was great. it was really close to everything times square- theater district. not to mention that it was right next to havana central a great cuban place that has even been in movies. i cant say enough about the beds they were absolutely amazing just ridiculously large and comfortable. every time i went anywhere near the bed i just had to get in it! my only problem with this place was the size of the room. to use the bathroom i had to sit on the toilet scrunch my legs and then close the door. the room was so compact that by the timei put my rather large suitcase on it is stand and got comfy there wasnt really any walking space. aside from that one thing i loved it and i would definately go there again!',happy
id10909,' check-in staff seemed bored with their job we waited -- minutes for valet parking while - employees worked with a guest who is vehicle was damaged by the valets -- we finally unpacked the car and carried our own luggauge. we ate at the attached restuarant -- tex is -- we were the only table in the place and it took an hour and a half for sandwhiches. beds were very comfortable and the tv was good.',not_happy
id10910,' i booked this hotel because of the fab reviews and wasnt disappointed! i spent a long weekend here back in october -- to celebrate my partners --th birthday and he was very impressed with the hotel as well. the staff were lovely and helpful and the cheese and wine on offer each afternoon-early evening was a very impressive extra touch! the location is fantastic and our room which was at the back of the hotel was perfect. our friends did have a room on the front which they said was a bit noisy but i guess you have to expect that in nyc! all in all this is a great hotel and i would definately stay here again and i havent done that with any of the other hotels i have stayed in in nyc!',happy
id10911,' supposedly an expensive business hotel but service was extremely poor! e.g. bought -- hour internet access (which is -- usd - rediculous ist not free) and asked how to use it on more devises and was told that was not possible. when asking to use it only on the ipad istead og phone that it was bought from the consegier said tjats not possible - once you buy the purchase is made - and then hung up!!! i was chocked! not from the internet issue itself but from the extremely lousy service! i recommend you dont go here - definately not value for money also considering the noisy air con the drain in the bath tup not fast enough to drain the water when you shower etc etc etc....',not_happy
id10912,' i have stayed at this hotel over -- times over the last - years and it is very reliable. the rooms are clean albeit some are very small with very unusual bathroom configurations but i guess that since i stay at corporate rates i tend to get the smaller rooms. the hotel floors are gigantic and you can sometimes feel like you walk a mile to get to your room but it is fairly priced and a minor inconvenience. the rooms are fully-equiped (iron hair dryer etc) and i can only remember one time when something didnt work. the lobby is to die for and is a glorious place. no matter how many times you stay here look up at the ceiling and you will be wowed yet once again. the location is great right in the heart of everything. i recommend this hotel.',happy
id10913,' we stayed at broadway hotel located at ---th st and broadway nice location with shops restaurants cafes supermarket close from midtown and few steps from the subway our room was clean clear and quiet our bathroom was tiny and fonctionnal for the price it really worth to be located close from midtown',happy
id10914,' party weekend? couples get away? this is a fantastic property. travelling with - kids not the ideal spot. we took our - kids to the pool saturday afternoon and it felt like we walked into an episode of jersey shore. the pool bar was going bonkers. location right in the heart of gaslamp quarters. the bars in this place are hot. my kids didnt really care.. :)',happy
id10915,' we stayed for five nights. the staff was professional and helpful. the location was close to shopping transportation.( cable car just only half block away). the room is very nice and quiet. we had a good time from grant hotel.',happy
id10916,' we stayed - nights at this hotel. we felt safe guard ---- circling the building. breakfast buffet was good clean friendly. convenient to henry ford museum and the village next door to the museum. dearborn heights is a clean trendy area. the museum was interesting thought we would see new concept cars but we didnt. more about transportation. greenwich village next door which is suppose to represent a village --- years ago was a little disappointing. i wouldnt go back. they had glass blower someone making tin plates which you can see at craft fairs.had corn growing in a field. guess if you have never been out of a city you would find it interesting. it was in the --s while we were visiting which made it uncomfortable but thats mother nature.',happy
id10917,' location is wonderful; i used to live in this neighborhood and it is a great place to take a walk in any direction. staff was very accommodating and gave me a couple of nice surprises. decor was stylish comfy and appropriate for just about anyone. the place just feels good. ill be back!',happy
id10918,' very nice hotel at reasonable rates. rooms are average sized for manhattan. very clean. an american style buffet breakfast is included with a reasonable selection of items including fresh waffles. does not really compare with an ihop or restaurant buffet breakfast but is a great extra for a hotel in this price range. close to everything. good service but no concierge doorman or bellhops. - rooms per floor. i would compare it to an extra-large urban b & b (and this is not a bad thing at all). i would definitely stay here again and would recommend it to friends and family.',happy
id10919,' the building appeared to be a former ywca and had some very cool historic pictures around the hotel. the room was a good size and the bed was very comfertable to sleep in.',happy
id10920,' the bell hop helped us with our luggage from the taxi and had it up the steps and onto a trolly in a trice! our flight was early and although our room was not ready we were able to complete the check in formalities and store our luggage . we didnt mind that the room wasnt ready as we were told that we had beeen upgraded. [we had previously emailed to say we were celebrating our silver weddinng and was it possible to be allocated a nice room] we returned - hours later to find the room ready and were pleased with it! we had two windows. one view looking directly down to times square and the other looking onto --th st. we were on --th floor. whilst the room was not huge it was perfectly adequate for our needs and had a huge wardrobe with iron ironing board and hairdryer. the only thing that was missing was a kettle and tea and coffee making facilites! the room was always warm sometimes a little too hot but you could always open a window. there was plenty of hot water and the bathroom was well stocked with toiletries.the maid service each day was excellent we returned each day to find a beautifully cleaned room and bathroom with fresh towels each day. whilst the decor might not be to everybodys taste and would fit in the moretraditional catogory rather than boutiquie it provided excellent value for the money. the location was second to none. it took about -- minutes to walk to times square and - minutes to central park. it is surrounded by places to eat. we used fluffys {an excellent bakery for breakfast. the best cups of tea!} there are a lot of interesting local restaurants if you are prepared to venture a bit further to -th ave . we found a fantastic place called the hour glass well worth a visit. a - course meal with coffee for --.--! there are also lots of local deli is and shops around so you are never stuck for anything! you really can not go far wrong with the wellington in terms of location and great value for money in central new york!',happy
id10921,' the only thing good about this motel was a good tv.',not_happy
id10922,' if you want to be in the middle of the action this is the place for you! we had a wonderful room on the --th floor right over time square. we could look down at any time day or night and see the activities on the street. the staff was friendly and the room was clean and modern. good morning america is broadcast from the times square sudios a half a block away. truly a great hotel in a great location.',happy
id10923,' has been about -- years since i have been to palace hotel. room was not as nice as it could have been-worn uncomfortable bed no reading lights at bed side old worn towels and windows sealed closed. room size was adequate and had the feeling of more space with very high ceiling. while the padded hangers in the closet terry robe and free bottled water were a nice touch there was no in room coffee maker or turn down service offered. as a classic historical hotel it is quite incredible- the garden court atrium is a work of art. a plus was free internet in the lobby also bart to-from the airport is literally steps outside the hotel. since room service was very pricey i ordered a to go meal from the pied piper bar-it was very good and inexpensive.',happy
id10924,' my husband i stayed here one night in april of ----. the hotel has a beautiful lobby and very friendly and helpful staff. our room looked over the --th street mall and had a high ceiling. the room and bathroom were spotless. the furniture was in great condition and the bed was comfortable. the linens were fresh crisp and clean but did not have that over-bleached scratchiness. i would stay here again in a heart beat.',happy
id10925,' i came last week with some girlfriends and we were just thrilled with the room and the service! every staff person we dealt with was pleasant and accomodating. we had a very large room for a reasonable rate. a broken toilet handle was instantly fixed and everything else went very smooth. the location was great many tourism attractions are within walking distance. having three kids i have found it difficult to find hotel rooms that allow five people. the room we stayed in far exceeded our expectations. in addition to two bathrooms and two bedrooms it offered a living room with a kitchenette. this area was great for socializing in when others were ready to hit the sack. the next time i come to chicago with my family this is definitely where were staying.',happy
id10926,' we got there on a thursday night and stayed for - nights. the location is great and central to most everything (the river walk the alamo & the mexican market). the hotel was built in the early ----s and is very elegant looking. the modernizations are as good as one can expect short of tearing the building down & starting fresh. the rooms were decent and the price we got it for was good (around ----night average). the drawback is the crowd of homeless folks across the street in travis park but they are not invasive at all.',happy
id10927,' i would recommend anyone thinking of staying in this hotel to reconsider immediately and stay at the nearby hudson hotel instead. although we had booked a superior room the room was tiny and most of the furniture fittings and wall coverings had seen better days. on the website the rooms looked spacious light and airy. in reality they were small gloomy and grubby. we had to lift our suitcases over the bed of the l shaped room as there was not room to wheel them past. after looking at the room we called the front desk to ask if alternatives were available. after - attempted calls when the phone went unanswered we finally got through and expressed our disappointment. we were offered a larger room on a higher floor although we were warned that it did not have a view. the current view from the room we were currently in was of the back of a building and a car park so we decided to take the risk. the next room we were given had more room only in that the bed was barely bigger than a single the desk and chair had been removed and the tv was half the size of the previous room. there was not even room anywhere for the coffee machine which had been situated in the bathroom. there was no wardrobe but there was a small single sized built in cupboard housing electrical and telephone switchgear with a small rail. although we had booked a room with free wifi it did not reach this room and without a desk i would have been unable to do any work or use my laptop. i attempted to contact the front desk once more and after another - calls which were unanswered again got through to the front desk. i explained that this room was in no way isuperior and was in fact smaller and less well equipped than the previous room. i was told that no other rooms were available but that if we wanted to move back to the first room we were offered i could do so. however i was advised that for an additional $--- we could upgrade to a suite the following day when bookings were wide open. by this time we were now running late for a dinner appointment so we agreed to stay in the current room on condition we could move to a suite the following day. we were told that if we packed our suitcases in the morning when we left the hotel staff would move them to a suite the following afternoon and we could collect keys when we returned in the evening. the following morning on leaving the hotel for the day we handed back our keys asked for confirmation of the move to a suite. we were told in a very offhand manner that there was no possibility of such a move as the hotel was fully booked. the desk clerk disputed that we could have been told the above information about a room change. we then asked to speak to the duty manager who was quite frankly very rude and was completely unconcerned that our weekend was being ruined. by this time staff had lied to me twice about the move to the bigger room the previous day and about a suite being available today. i noticed the manager was smirking at my annoyance and i suggested that this was inappropriate and she laughed in my face. this suggested to me that this staff attitude permeates the hotel and that no one has any genuine wish to look after their guests needs or satisfaction. as a frequent business and leisure traveler i have never before experienced such a terrible product or staff who give the impression that they are completely unconcerned about customer care and satisfaction. i the attitude of the (female) duty manager on the morning of saturday - june was completely unacceptable for someone in the service and hospitality industry and i cannot understand how on earth she was ever given a position of responsibility. luckily we moved to the hudson hotel which for a similar room rate was in a totally different league and the staff could not have been more friendly or helpful. when we advised the manger that we were checking out early she had the audacity to ask what was wrong and indicated we would be charged for an additional night even though we had spent less that -- hrs in the hotel and were checking out at --am. it was only after further discussion when i indicated i would dispute the charge on my credit card that this was dropped. the front desk staff and duty manager on friday - june and particularly sat - june are quite possibly the worst i have ever encountered. i would suggest that as any prospective customers of on the ave hotel choose the hudson rather than this dowdy and shabby establishment populated by rude and unpleasant staff.',not_happy
id10928,' first timers to the big apple! ace hotel is a great location between empire state building and the flatiron building. however after very comfortable sleep friday night we spent the entire day (- til midnight) discovering the city and returned to a room that had not been cleaned by housekeeping! raised my concerns naturally and was reassured that something went askew with housekeeping. i know this should not happen any where especially at an expensive hip boutique hotel. management apologized and compensated with a full breakfast of choice in the building is trendy breslin restaurant after i needed to ask that my husband be treated to breakfast as well. would we stay there again?....oh probably it is something to experience.',happy
id10929,' i loved this place! i was lucky enough to get upgraded to their wow suite and boy did it deliver! it was huge comfy and very nicely decorated. it had - window seats with what seemed like a twin sized mattress in them with some comfy pillows. perfect for taking a nap and relaxing in. i had friends up to the room and even w- - guys and - ladies everyone fit comfortably on the couch or in the closest window seat. service was wonderful but ive come to expect that at a w. the room service was good and fast also available -- hours a day. we had drinks at drai is one night and the drinks were great and the atmosphere was fun perfect way to kick off a conference. all in all i really didnt want to check out when it came time to leave! loved this place and would be back again.',happy
id10930,' red roof inn riverwalk is about a -- minute walk from the riverwalk. the riverwalk cant even be seen from the top floor of this hotel! however if you are attending a conference and cant afford to stay in one of the conference hotels this is the place to stay. the air conditioning works and was easily adjustable; although noisy it isnt as noisy as a cheap motel. although it is right next to the freeway and i could see the traffic go by the soundproofing stopped it from being a problem. the grab-and-go breakfast is adequate; bagels muffins juice coffee apples and oranges. out of - breakfasts the coffee machine didnt work one day the juice machine another day and there wasnt any fruit on another. the muffins were sugar soaked sugar sprinkled sugar overload but the bagels were healthier (toaster available) with a choice of spread cream cheese and jelly (jam). the breakfast area was short on places to sit but it worked out reasonably well as business starts early (by -am) and tourists seemed to eat later. the food area was clean and i didnt see any flies. the room was large the bed was very comfortable with plenty of high quality pillows. the bathroom was clean and although they only provided bars of soap and hair shampoo the soap had a very pleasant almond scent. there was plenty of clothes hanging space and an iron and ironing board. the hair drier was better than some hotel hair driers ive used. there was a safe. the room had two double beds a dresser with drawers and a small table with two chairs. the bedside alarm clock worked the lightning was adequate. the coffee maker could not have been used to boil water for tea without it being coffee-tainted. the tv didnt have a lot of channels and the digital signal froze now-and-again but you could get news weather a film or cartoons for the children. the pool was on the side of the hotel next to the freeway flyover but it looked clean. i chose not to have my room serviced and i was never disturbed by housekeeping. the hotel does not have an airport or conference centre shuttle. if the -- minute walk is too much there is a regular bus ($-.-- per trip). the nearest stores are downtown and you have to go about a mile and a half to find a non-tourist supermarket. there are two superdrug type shops in the riverwalk area but you have to go further for a pharmacy. walking in the opposite direction to downtown san antonio is very rundown. if i had to work in san antonio again i would stay at this hotel.',happy
id10931,' after looking at many hotels in the boston area for a --night winter getaway my boyfriend and i chose hotel --- because it was the best price and had a great location. i dont think we could have made a better choice. upon check-in the receptionist israel told us we had an upgraded room which was amazing and was kind enough to provide a map and recommend some local places with great food. (highlights were thornton is for breakfast on a sunny morning and trident bookseller is & cafe where you must try the mushroom-fig sandwich.) we knew we didnt need five-star luxury just a place to sleep but were pleasantly surprised by a hotel that is clean relaxing and has very comfortable beds. the yellow hallways give the hotel a vibe and the bathrooms are done in white tile that didnt have me questioning the cleanliness. the hotel has free wifi unlike some other local hotels that charge you. we had breakfast in the cafeteria downstairs and were with the good price and convenience. the hotel is about --- feet from back bay station on the orange line which was very convenient for taking amtrak in and about a quarter mile from copley on the green line. this made getting back very easy even with unpleasant winter weather. the hotel is very close to newbury street trinity church and the boston public library and within easy walking distance of the prudential center museum of fine arts and the isabella stewart gardner museum all of which i would recommend visiting. this meant we saved a lot of money by walking instead of taking the subway. overall i would absolutely stay in this hotel again if i find myself in boston!',happy
id10932,' stayed here for three nights for a work trip in october with three colleagues. we were all very impressed especially given the rate of $-- a night! the hotel is brand new. the rooms are big and the beds are very comfortable with updated bedding. the bathroom was very large as well. the hotel is right next to the airport so i guess that might be one downside but it was only about a - minute drive to downtown -- to osu. the hotel was quiet clean and felt very safe. i would absolutely recommend this hotel for anyone going to columbus who isnt worried about staying right downtown.',happy
id10933,' my wife and i recently stayed at the taj campton and it was one of the best if not the best hotel experiences i have ever had. from the moment we arrived everything was first class. as said in some of the other reviews dan the doorman makes a great first impression for the entire hotel! he is a pro. when we checked in i off-handedly mentioned that it was our tenth anniversary. once we settled in to our room guest services provided us with a complimentary bottle of champagne and chocolate-covered strawberries! i was totally floored that hospitality like that still exists in a big city hotel. everyone from the front desk staff to housekeeping did all the little things right. leigh ann the conscierge really went out of her way to make out stay wonderful. she gave great recommendations for dinner and tours and we truly felt like she really cared that our stay in san francisco was the best possible. i highly recommend this hotel! i will stay there every time i visit san fran.',happy
id10934,' i stayed here for a convention. service is quite good they have a free shuttle service that can take you to close distrance places. the hotel is far from downtown close to cherry creek mall; nothing good close.',not_happy
id10935,' after multiple airline delays and bad weather we arrived at the hotel with a prepaid reservation only to find that our room had been given away and there were no vacancies. there was a penalty for late cancellation but we already planned for late arrival as our flight was not scheduled to arrive until --:-- pm. unfortunately we did not arrive until after -am and their system audits accounts and then allows for rooms to be given to others despite guaranteed reservations. the front desk clerk was overwhelmed and not helpful saying she was sorry but that is the way la quinta works. it was only after a call to the manager at my assistance that they offered to put us up at a hotel down the road marriott courtyard which not only had rooms but was very pleasand.',not_happy
id10936,' i really enjoyed my stay here. aesthetically it was beautiful. nice + clean modern lines. my room had hardwood floors and high ceilings which i loved. when i was here it was mostly cloudy so it did make the room seem a little bit cold and dark (not that much natural light). room + bathrooms were pretty clean. it was hardwood floors so i think i noticed the dust around the corners a little more. the sheets were comfortable and so was the bed. we did have a problem with our toilet but they sent someone up immediately to fix it. my favorite part was the bench near the windows where you can eat and look down on the street. great location near the gaslamp and the hotel bar has some crazy good drinks.',happy
id10937,' when i was there from august - to august - the weather was beautiful. the reason i start with this is that the washington plaza has a pool plenty of chairs to sit to enjoy an afternoon of sun and swimming. the hotel is only - blocks from a subway station which only took me only ----- minutes subway trip from the airport which was great for only $-.--. there are locals that also pay to use the pool facilities sometimes screaming and loud kids can conflict with paying locals and other guests. the lifeguard on duty is mostly attentive but is also responsible for ensuring only guests and paying locals are using the pool. the location is also convenient to walk to many different places and neighbourhoods but with such a great air conditioned subway there are multiple options to get around and see the sites. the top two floors were finished with renovations; i guess they are working down. i liked my room even though it wasnt renovated. it had a king bed chair desk tv separate room for toilet and shower from the sink. free wi-fi is always a great feature which they had at this hotel. the -th floor rooms that face the pool have a shared balcony amongst all other -th floor rooms this can be something to enjoyed or concerned if you dont mind people walking up and down the entire balcony. our group did have some challenges when we asked front desk for a limo for our group to the restaurant and a cube van was delivered. this was very disappointing for the person in our party that booked the limo. the fitness room is very basic; the restaurant is nice and friendly. not very busy so you can get a meal pretty quick. you can also have your food delivered to you beside the pool. i would stay at this hotel again.',happy
id10938,' we always love staying at residence inn! this hotel is right on the outskirts of downtown boston just north of north end. upon arriving the front desk arranged for our trolley tour around town and recommended a few restaurants in the area. warren tavern is within walking distance and a historic site itself! super clean hotel great breakfast and within walking distance for many boston sites. you wont be disappointed!',happy
id10939,' great hotel to people watch . we were checked in with a glass of champagne and our bags were brought up quickly to our room. our view was of the river and not far from fenway. we walked to a few restaurants and also caought cabs from the hotel very easily. the rooms were nice and spacious. we spent some time hanging out in the lobby with cocktails and just people watched which was so much fun. highly recommend.',happy
id10940,' the ny hilton rates were the highest rate ive ever paid for a hotel room. was it worth it? yes and no. as a child i lived down the street from the hotel and it was part of my daily scenery. i therefore attained a special satisfaction staying there. the room was spacious and clean with all the fixings one would expect from hilton. checking in and out was quick. the personnel were pleasant enough. the location is perfect close to central park times square and the subway. i liked that we werent in times square where traffic is so often at a stand still. i liked that there was a curved driveway where we could exit-enter a cab with out feeling rushed. for $---+ a night free wifi and breakfast would have been nice. would i stay here again? probably not. do i regret having stayed here? no not at all. i read multiple reviews and was aware of the pros and cons and it was exactly as advertised and reviewed.',happy
id10941,' great location for our first visit to boston. view was incredible. the restaurant below was pretty good too but order breakfast to your room the room service was amazing!!',happy
id10942,' stayed at the legacy golf resort for a night in late september as a stopover on a cross country trip. booked the hotel through hotwire so it was a reasonable price. the grounds and facilities are decent enough check-in was pretty smooth and there were no major complaints. however the hotel is a fair distance away from the interstate. keep that in mind if youre staying for just a night or passing through. if youre staying for a few days and playing golf the proximity of the interstate probably isnt a big deal. in addition to being a distance away from the interstate the place was a little difficult to locate its behind some small farms etc. and not in a place where youd expect to find a hotel. aside from the location this place wasnt really anything special. the decor was a little dated and cheesy looking and you can tell its a timeshare golf condo rather than a hotel room. we didnt use any of the kitchen facilities since we were just staying for a night. they were installing something in the room next to ours and there was some noise from drilling and hammering while we were staying there which was fortunately not during hours when we were sleeping. also our doorbell was randomly rang at - am and no one was there when we got up and looked...since there isnt any real security and anyone can get on the grounds we were a little suspcious of that. all in all not terrible for a night is stay but nothing special. i think it would be more appealing if you were staying a few nights or using the facility for a golf vacation since its not too close to the interstate.',not_happy
id10943,' if given the option we stay at renaissance hotels. this hotel wasnt as nice as other renaissance hotels. no complaints because the price was terrific but i would look at other hotels before booking this one because there are cheaper w- = quality. the rooms are small (bathrooms are nice size). the lobby was nice the front desk was friendly. however the rooms reminded me of a renovated crowne plaza. the beds are comfortable but i wasn’t impressed with the pillows. we always get upgraded but didn’t here. we ordered room service one night and only one meal out of three was correct when you are ordering a $-- grilled cheese you expect perfection :-) the pool area was nice but the hot tub didn’t have enough water and it took well over hours upon reporting to get filled i don’t even know how long because we didn’t stay any longer. in short i would recommend this hotel to a friend if it was the right price but there are other hotels i would first recommend. the location is okay but i have enjoyed other locations more too. you might not be disappointed but there are better deals out there. oh and parking is $-- per night.',not_happy
id10944,' i had visited dc for my daughters college orientation at american university. i have never driven in dc before. the trip was overwhelmingly long and then was lost in dc. they were so kind on the phone guided me to the hotel parked my giant dinali for me and just made constantly sure i was o.k. they knew how stressed my trip was and were so intuned to providing me the best service. i was by myself with my young son and needed to drive back and forth to the college. not an easy feat! the rooms were reasonably priced when you look at dc pricing the room was spotless and the bed was so comfortable. it was in a perfect spot in georgetown near everything. i will be coming to this hotel everytime i come to visit my daughter in dc now. what a relief to have someone take such good care of you after all the stress of travel.',happy
id10945,' we booked into the bryant park hotel during the three days of the adtech conference. the welcome was exceptionally warm and efficient. everyone from the bellmen to the chamber maids smile and greet you. the evening complimentary open bar is another wonderful touch. when room service says theyll be there in -- minutes they really are on time. when my wife wanted a blow-dry and manicure the concierge offered a myriad of nearby choices and made the appointment for her. we live in the nearby suburbs but from time to time stay in ny. i wouldnt hesitate to again stay at the bryant park. oh and it is across the street from bryant park with its lovely ice rink ny public library is around the corner the theater district and -th ave shopping is a short walk. loved it.',happy
id10946,' our room was nicely appointed and was as pictures portrayed it was right on the river although quite a walk to where the restaurants and shops were located unless you went by street which we did. the lobby was fantastic staff very friendly parking drive was a bit crazy and scary since everybody was driving in and out very fast and it was extremely crowded but that goes with staying in a downtown hotel. the bed was not their heavenly bed as we expected and expect from westin. i suspect they either substituted a cheaper replacement or something because it was horrible. we were close to street and the noise was enough to drive you crazy i dont know where it all came from but we heard kids and adults carrying on till the wee hours. the room a-c control is one of those fake controls you cant change the temp and it wouldnt matter if you tried you will get what they want you to have. so it is enough to survive better than outside but not comfortable. after walking a long way to and from the restaurant we would have enjoyed a comfortable bed and some a-c with --% humidity so we were disappointed. we paid $--- plus plus plus so the total tab for - night was $---.-- using priceline and paying for valet parking. we expect to pay $-- for parking despite the parking garage charging $-- for -- hours but the valets drive your car like mad men dont like that. it was in a covered parking spot and they were prompt to deliver it when we were ready to leave. so when you stay on the river be prepared to pay a lot and enjoy you room minimally even in a --star facility. it is noisy expensive and most are not maintained as well as they should be parking is overpriced you have to tip everyone for everything but if you want to stay on the riverwalk it is part of it. id never pay their rack rates or call direct for reservations knowing what i know id always do priceline if you want to endure all that it takes to stay on the riverwalk. id suggest like what we did stay one night on the riverwalk and then stay elsewhere to relax. we stayed the -nd night at the hyatt hilton ranch resort via priceline of course and we enjoyed it tremendously.',not_happy
id10947,' we couldnt get wifi at all we also couldnt get the cable to work and the staff didnt help at all!!!! we were going to stay in a comfort suites in dallas as well but after the wifi and cable problem we stayed at a ramada instead! we stayed for two nights and for the trouble they gave us one night free. but we didnt want a free night we wanted to have wifi!!!!',not_happy
id10948,' as a family of - hotel prices in new york city were looking steep. then i found a quad room at very reasonable rates in the cosmo. i have a very fussy husband so with the the risk of eternal damnation if it wasnt great i booked a room for - nights. i realised that with a lot of luggage we might be cramped so i booked a queen-queen-sofa-bed (i.e. could sleep -). as it turned out it was above his expectations. true we had no view but the widesceen tv in what must be one of their largest rooms made up for this. free wi-fi access too although if you want to print boarding passes save them to pdf and put them on a memory stick - for about - bucks you can get them printed out up the street. the beds were hard but this seems to be a trend these days. aircon was extremely efficient. cleanliness and daily service were good. dont let the lack of restaurant put you off although i would recommend taking a bottle of water up at night. under the hotel is a wonderful soda shop for breakfast and the fabulous cosmo cafe where we had coffee and cheesecake by candlelight one night. they also do romantic dinners. we highly recommend both establishments and there is a starbucks too if you must. the hotel is situated right next door to the chambers st. subway entrance for lines ---. beware there are several entrances depending on which line you travel. print out your subway map before you go at [--] it isnt very far from the former twin towers but we found this to be a site of optimistic regeneration. we were very organised and had a full itinerary but - whole days was about right to do everything we wanted including a show and the metropolitan museum. if i ever go back i would stay at the cosmo again. we also met a many-time repeat visitor surely a good sign. other tips for travellers to ny: downtown = south book tickets on the internet in advance for everything to save some time queueing and beware long lines in peak periods. pay attention to security requirements. walk to battery park for the liberty-ellis island cruise - this was our best value for money trip but book well in advance for a morning slot or your time at the statue of liberty will be limited (ours was slightly curtailed).',happy
id10949,' the staff at this facility was friendly attentive and looking to please. it was clean and well-appointed. the room in which i stayed was newly-renovated was laid out nicely and had great amenities for the business guest. however -- i have never had worse restaurant service than at the blue wave bar & grill. i had to ask for a menu keep asking for my water glass to be refilled tracked down and reminded the waiter about my missed cup of soup when the meals were delivered and my soup appetizer wasnt. we waited for what seemed like eons waiting for a waitperson to place orders and then twice as long to have it served. there were two waiters trying their best to pretend we were invisible.',happy
id10950,' this was a lovely boutique hotel that was suggested to us by a friend. located right next to the state capitol and boston common in an ideal walking around location. the employees were all very energetic and willing to help us out with anything that we needed. plus as a dog lover i love the fact that they allow well trained dogs in the hotel.',happy
id10951,' this hotel is by far one of the nicest weve stayed. we got a corner king-view of the space needle for new years eve and the view of the fireworks was unbeatable. the staff was incredibly nice and bent over backwards to make our one night stay unforgettable. the room was unique clean and had views that really made our stay. i would recommend this room and hotel to everyone!',happy
id10952,' first the positive - excellent location for grand central station bloomingdales time square top of the rock and central park. arrived with wife on -th oct having booked a standard room for - nights for - adults. on entering -th floor room alloacted seriously thought we had been given a single room as bed was small and only towels for one in bathroom. room was dark stuffy and very noisy . questioned the size of room with reception staff only to be told in no uncertain terms that this was a standard room which i had booked. i was unable to pay for an upgrade as informed there were only - other rooms available and all were of the standard quality.i was then shown the button on the phone that i would need to press to contact housekeeping for extra towels but the guy on reception said he would press it this time and arrange for additional towels to be sent (wow service at its best !!!). on returning to the room found my wife cleaning the skirting boards of accumulated dust and grime. the bathroom was very tired with the shower producing nothing more than a dribble and the shower head had seen better days. both the bath and basin has surface cracks and scratches which were stained. on turning on the air conditioning found that it drowned out any conversation and the sound from the tv. the windows in the room provided no sound proofing from the sounds of the street and therefore as new york never sleeps neither did we !!! unable to rest at all with the air conditioning switched on so room gradually became uncomfortable through the night. deadlock on the door also was faulty and did not work so security was a concern. overall wouldnt stay here again as there has to be better hotels in similar location. the whole place is tired once youve risen above the lobby and needs a refurb. please start with the windows bathrooms and carpets.',not_happy
id10953,' this is a very hip place that even an oldster like me can enjoy. the rooms are modern trendy and have amazing walk in showers. the staff is incredibly friendly and helpful. you walk down the hallway and depending upon the time of day the noises change (babbling brook birds chirping owls etc.) conveniently located to the miracle mile theater great restaurants etc. this has become my go to place when in chicago.',happy
id10954,' we reserved a suite for the first week of july ---- and couldnt have been more pleased. entire hotel was fastidiously clean. room bright and doors to close on the bedroom side if needed. plush robes and bath amenities. friendly helpful staff. on site parking. plenty of places to eat and drink and a wonderfully helpful shuttle driver to provide any details you may need. all in all a terrific stay. thanks!',happy
id10955,' i like the hilton brand hotels and stay frequently. booked the brand new hgi inner harbor for a weekend family getaway. i was delighted but disappointed all in the same trip. the pros - the hotel is brand new and the location is fabulous - close to all inner harbor attractions. since the hotel is new it is very very clean (spotless actually) and the rooms are modern and cozy. they are a little small but i find that common with any big city hotel. but overall i was satisified w- the accomodations. we had a room on the --th floor (top floor) with a nice view of the inner harbor. the odd # rooms face towards the harbor-city. the cons are that because the hotel was new i think the staff was too. service can use a hilton make over. check in was very slow. the clerk seemed genuinely unwelcoming and uninterested that i chose his hotel to stay in. he provided no information and barely made eye contact. the hotel is co-located w- the homewood suites by hilton so be careful to go to the correct desk & elevators. homewood clerks had no action but stood at their stations staring at - of us in line to check in to the hgi without offering any of us assistance. when i got to my room the card keys didnt work and my wife had to keep my three small children out in the hall while i went back down to rectify the problem. i barely got an apology and was told i probably put them next to my cell phone (meanwhile my cell was in my bag on the baggage cart so it was impossible for that to have happened). i told the guy that wasnt the case and he just handed me my keys and said here you go. not hilton-esque service! after we got settled we attempted to order room service but the book in the room didnt have a menu. we called to ask for one and i actually had to go down to the restaurant to go get one (that is what the staff suggested when i called). they said they hadnt gotten the in-room menus yet. no offer to bring one up to us. to access the pool you need a separate pass to the health club (non hilton facility in the same building but guests can get in with a pass and photo id ). ask at check in b-c they dont tell you about it when you do check in. also you should inquire about parking so you can get an in-out access card - again you arent told by the staff you have to ask for everyting. it is $-- but that is actually a bargain for the area especially with in-out priveleges. main attractions are in walking distance anyway. ate breakfast at the great american grill. food was good but very slow at the counter - they cook to order eggs pancakes etc.. there was a wedding party so that may have contributed. restaturant staff was friendly and helpful but again you could tell the hotel was new in operation and all parts werent moving in the same directions quite yet. we walked by the general manager is office on the way out and he looked up with a mean grimmace. not even a good morning or anything. not so friendly like im used to at other hiltons. overall i was pleased with the room the cleanliness and the location. the level of service needs to be improved for me to consider it of hilton quality. i would call my stay an ok experience and i would consider it again after the staff was properly trained and had some experience under there belt.',not_happy
id10956,' i completely agree with comments that rate this hotel poorly. i stayed there with my family for a week last july and we didnt enjoy that. it is a gloomy and deteriorated property (my room had a very old and broken sofa bed and window shades that didnt work) and the neighborhood in spite of its convenient location and nearness to subway station and local attractions gets scary at night. the valet service took forever to bring out car (in one occasion we had to wait for -- minutes). when we saw other holiday inn hotels in boston my daughters asked me why couldnt we stay in a hotel like this? .',not_happy
id10957,' relaxing welcoming atmosphere. good rates. spa delivers on all levels. rooms are roomy and clean',happy
id10958,' it could of just been my room. the price and location were decent but there was an odor and cigarette burns in the carpet and bedspread. they could not move my room because they were sold out. there is an extended stay sign outside as well but there is only the - hotel. go about a block and a half s. to the extended stay (---- s. quebec st. greenwood village co) it was about the same price newly remodeled very clean and the staff is very accommodating.',not_happy
id10959,' we stayed here in august for a short family vacation. great location beds are comfy rooms are clean. staff is friendly. pricey - but the location cannot be beat. we chose this because we were going to a cubs night game and it is close to the el. the redline (stop is about a block from the hotel) takes you right to wrigley field. valet parking is $--. self parking is about $--. pool is small. this is more of a hotel geared to adults - although the kids enjoy that it is fancy . i have stayed here several times for business a couple of times for famliy weekend getaways and once for a getaway with my husband......good dinner good wine and close to the theater for wicked!',happy
id10960,' i just spent - nights in a room on the --th floor of the loews philadelphia. the first night was fairly quiet but the street noise was audible. i got little sleep the other two nights. i woke up several times on night - due to slamming doors and loud voices in the hallway. on night - there were more slamming doors and a loud staff-worn walkie talkie outside my door at -am. i expected the room to be cleaner and less worn than it was. the wallpaper in the bathroom appeared to have been wiped down with dirty water and it was beginning to peel off the walls. also i found a penny and part of a food wrapper on the floor in the bedroom. i would not stay here again.',not_happy
id10961,' chose this hotel as it was close to the event we were attending this past weekend. it was a bit hard to get to as it is on a one way access road. but we found it ok. the hotel is very clean & the service at the desk was outstanding. the rooms were clean & the beds comfy. however the walls are paper thin. could hear the neighbors tv people talking in the hall (full conversations) etc. i had earplugs so i didnt hear any if it until i removed them. hubs heard it all as he didnt use his earplugs. got a good rate the hotel was nice & it served it is purpose. would i stay here again? yes.',not_happy
id10962,' we needed an affordable place to stay in san jose and you provided it. great job. nice motel. the staff accommodated our needs when we had a problem. we planned to have breakfast however the bed was so comfortable we decided to sleep instead. thanks much for your efforts.',happy
id10963,' we booked this hotel primarily because of location - ideally situated to capitol hill and union station and roof-top pool for the kids to cool off this past summer. the pool was great apart from the fact there was some big fraternity gathering in the city whith purple shirts everywhere - and basically overtook the pool on the second day but that was not the hotel is fault. rooms are well designed. staff friendly apart from the cafe staff who were i believe used to hob-nobbing with capitol hill business people so not great if youre just a tourist !! we booked with expedia and again had a less than desireable room so negotiated a change of room and ended up paying out more.',not_happy
id10964,' great accommodation very clean walking distance to everything! cable cars nearby also. free parking free coffee in lobby -- hrs. friendly and knowledgeable staff. be sure to walk to nearby north beach (little italy) for dining. michaelangelo is and rose pistole are a good choice. san francisco comprehensive shuttle tours provided an excellent tour!',happy
id10965,' what an excellent hotel. we cant find a single thing to criticise about this place. the location is perfect - less than a block from times square but still quite quiet. the street outside is a little bit rough but not threatening in any way. the hotel itself is on the small side and all the better for it. the staff are friendly and helpful; the lobby welcoming rooms clean and beautifully decorated (and ours had a bath) delicious contintental breakfast free wine and beer hour every day. why stay anywhere else?',happy
id10966,' room was small service can be with more smiles location was great. no breakfast fee for parking. it was clean.',not_happy
id10967,' we intended to make a reservation for a suite for a special anniversary and found the response cold and off-putting. our experiences at mandarin orientals elsewhere has been consistently positive particular in regards to warm and helpful service. we booked elsewhere.',not_happy
id10968,' when we made arrangements to attend a function at the nearby smart center the business manager suggested this hotel as convenient to their location (and all the other dealerships on --th). it was also very reasonably priced. so i called to verify vacancies for the date we would need a room and the room rate. i was disappointed to hear that there were no king sized beds- (so we booked a full-queen) and there was no room service available. i was pleased that the room rate was so low (i havent stayed in a hotel for less than $-- since people were break dancing in parachute pants!) and i was to hear that there was a pizza place that delivered to the hotel and there were several nice restaurants nearby so i made the reservation. a few days later i realized i had not received my confirmation email. so to be on the safe side (read because my other half insisted) i called to make sure we had a room reserved. it was a good thing i did (read yes she was right) because there was no record of my reservation in their computer and we did not have a room reserved despite my phone reservation. the hotel manager was apologetic and quickly booked our room for the original quoted rate and sent me an email confirmation. the night we checked in the gps eventually got us to the hotel but using the gps we had to drive through a residential subdivision. ordinarily this would not be a big deal but this particular neighborhood has the largest speed bumps running across the road that i have ever seen. seriously who needs speed bumps nearly a foot high? who needs speed bumps a foot high every -- feet for a quarter of a mile? after slowly dragging the underside of our car over the third or fourth speed bump and gritting our teeth to the sound of metal and plastic grinding against these asphalt speed humps from hell i decided to turn back and find an alternate route. the gps found one- by going only one block further and it took us directly to the hotel parking lot- without any speed bumps... we arrived at --:--pm (we had changed time zones on the drive) and the clerk quickly got us checked in. we were disappointed to learn however that all of the nearby restaurants bar and grill places even the fast food joints cater specifically to the nearby businesses and as a result all of them and i mean all of them closed at - or --pm. because it was a week night even the pizza place closed early. in short there are only - places within several miles to get any sort of food in this area after --pm- mc d is or burgerk. so after hours of driving we had to get back in the car and head out for a paper sack full of drive-thru deep fried greasy grub and a couple of cokes. as for the room the room itself was small but not as small as some of the hotel rooms ive stayed in our room was probably around -- x --. the kitchenette is open to the room and there is a small table separating the spaces. there is not enough room for a sofa but there was a recliner parked in the corner. there was nothing in the room that wasnt functional or appeared to be heavily used or dirty. the ac appeared to be newer and worked fine. the room was very clean but appeared somewhat dated. we did not use the appliances except for the refrigerator and the coffee maker- both of which worked fine (the coffee was awful however-bring your own if you can). the bathroom was very clean and it had a full size tub with a shower. the water pressure was good and there were no problems with temp fluctuations during bathing. oddly there was no shampoo in the shower and when we noticed this the next morning we remembered that a guest came down while we were checking in to get shampoo. maybe shampoo is provided upon request or something like ketchup at the mcd is drive thru?... the bed was very firm (i had no problem but the wife didnt sleep well because it was too firm for her). the pillows were the typical synthetic non-allergic spun polyester type (which should make all of the asthmatics in your party giggle with glee) but if you use just one pillow your head will sink to the mattress (which i suppose could also be an issue for stomach sleepers...) the next morning we looked out the window to find the parking lot nearly completely empty and commented on the fact that we never heard any sounds from outside of our room. with the exception of the repeated high pitched angry screaming and squeals of someone is precious little darling outside our door no! i want the ...(something or other) as we packed up to check out we never heard anything from the adjoining rooms or the hallway. so noise was generally not a problem. checkout was easy and took all of twenty seconds. we were not disappointed with the hotel for the amount it cost for us to stay there. we probably will not stay there again because we honestly dont really have a reason to return to the area. i think for a business professional who doesnt have an expense account and isnt reimbursed by his or her crooked employer for overnight stays in this area however it would be a good inexpensive option as long as you are able to hit the nearby restaurants before -pm you double check your reservation bring your own pillow coffee and shampoo and you dont expect the four seasons or the fairmont for $--.',happy
id10969,' this was a modestly less expensive alternative to a conference hotel. it is not a luxury hotel and the gym facility is small with only - treadmills but the rooms were a good size and well maintained and the facility overall was well kept and convenient to everything in the area. most importantly the staff were excellent - friendly knowledgeable and very willing to go the extra mile. glad i stayed here.',happy
id10970,' from the valet to the front desk i am extremely impressed with the level of service this hyatt provides. the employees were genuine helpful prompt and kind. we had a beautiful mountain view room and found it comfortable and well appointed.',happy
id10971,' we recently stayed at the hotel solomar in san diego prior to our cruise. great location for sightseeing. walked to seaport village and the uss midway also walked to trolley tour bought a day pass and went to coronado. lots of great restaurants and shops nearby. even walked to steeler bar nearby for sundays game. hotel staff was great. beds very comfy. would stay there again. bonus complimentary wine hour every day and organic coffee in the lobby each morning.',happy
id10972,' found it on expedia with a nice package rate. it is not a boutique per se since the decor is a bit old and some paint on the wall in our room is chipped. but they paid attention to the important things such as cleaniness nice linens sound proof window(our room was -th floor over powell) comfortable king bed. i slept thru every night. the staff is courteous and accomdating. it is also nice to have a little shop at the lobby where you can get small necessities(such as the muni pass without standing in line at the cable car booth). and of course you cant beat the location.',happy
id10973,' we stayed at the omni parker house for four nights in june. quite expensive but our expedia deal including airfare helped. excellent service from the minute we walked in the door and a perfect location for sightseeing---close to subway lines and right on the freedom trail. we would stay here again and again!',happy
id10974,' everything about the hotel was first class. they upgraded our room to a river view. the breakfasts were tasty and service was great. last but not least david swift in conciege was fantastic. he made all our dinner reservation recommending fine restaurants. he went above and beyond with little things that madeour trip memorable.',happy
id10975,' we stayed at hotel -- for - nights. check-in was easy and done within minutes. very friendly staff. small lobby. we had a room on the sixth floor for the three of us [double and twin bed] with a private bathroom. the elevator is a bit small and oldish but big enough for three people with suitcases. i was expecting a small room after reading some reviews here but i was a bit surprised to see how big it was it surely was big enough for - people. enough space to store multiple suitcases near the coat rack. room was spotless & clean. bed is were nice clean and comfortable. shower was nice always warm water. the airconditioning worked fine although we didnt had to use it very much due to the bad weather. every day there was maid service. in the room there is a tv with fox nbc cnn weather channel and some other channels there is a coffee machine next to the tv a hairdryer in the bathroom. i once forgot my mobile phone but at the end of the day it was still there. always felt safe while staying at the hotel. there is also always someone from the staff present at the desk in the lobby. location: nice and safe neighborhood and within a half minute walk of the subway #- [walk towards park ave then towards --nd street] which can bring you uptown to grand central terminal [one stop] or downtown all the way to union square station chinatown and lower manhattan. within three blocks of the hotel there are enough places to buy food like two duane reade is [supermarket] starbucks deli at the corner subway dunkin donuts [on the corner of --st & park ave] mcdonalds and it is like --- blocks or so from the empire state building -th avenue and other shopping locations [i.e. manhattan mall macy*s]. location is very good so to speak. after check-out you can leave your luggage for free in their storage room which you have to collect within -- hours. hotel staff arranged us a ride back to jfk airport with a fixed rate! so we didnt had to hail a yellow cab. price was $-- including tip and toll. so ask them about this as a yellow cab wont use a flat rate like when youre travelling from jfk to manhattan. even with trafficjams it only took like a hour to get from the hotel to jfk. last thing although we had a private bathroom we always noticed when leaving the hotel in the morning or coming back at night that the shared bathroom was always available so if you have thoughts about having to wait in line when making a reservation for a room with a shared bathroom.. this surely aint the case. i definitely looking forward to return to this hotel when visiting nyc again! we had a great time staying in nyc and at hotel --.',happy
id10976,' spent labor day weekend at the westin boston waterfront hotel. the room was immaculate and the service very good. the concierge was very knowledgeable about local attractions. the hotel staff was very accommodating and provided excellent service throughout the stay. definitely one of the best westin properties and will definitely stay there again.',happy
id10977,' this is a --star hotel that has incredible rates ($-----) on the weekend. perfect location near southpark mall with tons of great restaurants within - minutes. cant be a full-service (valet pool dining room etc.) hotel at this point. highly recommend!',happy
id10978,' just a note to congratulate two intercontinental harbor court hotel employees who made our stay a most memorable one. mr. josean rosado executive chef who prepared a wonderful lunch for my wife and i. mr. rosado prepared a - course lunch that will always be remembered. i would also like to mention zoe at the expresso bar who made every visit a special one. these two employees truly exemplifies what excellence is all about! congratulations on a great staff!',happy
id10979,' the location and history of this hotel is brilliant. brilliant for proximity to all the hollywood icons across the road from the chinese theatre on the walk of fame a very short walk to the metro that takes you one stop to universal studios to lots of restaurants and shops. brilliant for hollywood history buffs the hotel is steeped in history associated with movie stars and the academy awards. that said it seems to have very little interest in guests who have chosen to stay there who are not part of the latest fashion shoot tv shoot or party animals getting drunk around the pool. we booked a room through an agency which was supposed to ajoin the garden or pool area. the room was not cheap i had previously stayed there in a similar room a few years ago. after checking in we were shown to a room on the -st floor overlooking a car park at the rear of the property. after reading more recent reviews of the hotel i was alert to the many complaints and chose to complain up front and be quite ascertive that this was not the room i had booked and paid for. the desk clerk was not so much apologetic but quickly assigned another room which was all he could offer another first floor one this time with a balcony overlooking the garden and similar in design as the one i had booked over the net. be alert to what you have booked and be ready to grumble. not really what youd like to expect for the prices they charge here. this hotel features more and more on video clips mtv et e! news entourage and other pop culture outlets and as a guest you get a sense that this is where the roosevelt is priorities lie. you will pay for its coolness and not for what should be its more worthy qualities.',not_happy
id10980,' i loved the fact that the hotel had an outdoor pool and provided a shuttle to sea world but so do most hotels in that area i actually booked this hotel for the new just looking at the pictures and knowing that it is new sold me on it. we walked in an were happy because it was just like the pictures that was until we sat down and noticed all the dust and pieces of trash under and behind the furniture.even in the lobby! they dont even vacume the rooms! it was gross. iam a very clean person and that bothered me alot. for the price and overall value i guess it is ok if you dont mind walking or having your kids play on the dirty carpet. i would not stay there again. the shower curtain is a joke water gets out of the shower and puddles on the bathroom floor. the staff isnt at all nice they act as if they are doing you a favor by allowing you to stay there theyre very pushy and lazy. jeff the shuttle guy was the only nice person there. breakfast is cold and not much to choose from compared to other hotels. i would not recommend this hotel.',not_happy
id10981,' have stayed here several times and always enjoy it. as a hilton honors diamond member we are always upgraded to a beautiful room and get free breakfast which is excellent. the rooms i have stayed in have amazing views of the city with panoramic windows. it is in a great location and easy to find if youre not that familiar with the city. i highly recommend it.',happy
id10982,' we found the room adequate as we were only here from -pm to - am each day as we were at the theme parks all days it had what we wanted a bed shower and toilet. the hotel is part of a large complex and has buildings a b & c. it needs a renovation on mainly small items such as painting and our toilet door stuck and would not close the front door was also hard to close. there are rust marks on hinges and edges of walls so as i said needs some basic repairs and attention. the staff at check in were friendly and they had some discount vouchers for the theme parks. it is in a good location being around a ten minute drive from seaworld and san diego zoo and about a -- minute drive to lego land. there is also banks supermarket and shops across the road or short walk. this best feature was the attached restaurant which had great meals and breakfast in fact the breakfast ranked in our top breakfast over our -- days in the us. overall it is good if you do not plan to be in the hotel too much.',not_happy
id10983,' for a la wedding this was a super convenient & nice hotel: could walk to church and close to all event locations. we booked a king spa suite & were upgraded to vista suite with a great view the upgrade was def appreciated. i had read many helpful tripadvisor reviews about the hotel and planned our stay accordingly. a very positive experience and hope to be back! herere the major pros & cons (not many): pros: -. spacious suite & really nice bathroom (though could use more counter space & places to hang extra towels or clothes). -. daily nyt including the weekend is. do not remember if we choose this preference? it was great to have. there were also other papers in the lobby every morning. -. heated outdoor pool: there were plenty of towels and seating though i expect itll be much busier during summer. -. morning coffee & tea bar: it was very well supplied & well maintained. -. on sat evening we got a call about printing boarding passes for sun is flights. this is such a nice reminder service and it was easy to use the concierge kiosk to print. -. valet service was always prompt & helpful. one day i even asked them to get a relative is car when i didnt have the ticket number i gave them guest name & car description and that was enough. there have been a lot of tripadvisor discussions of the valet daily charge we used it and felt it is worthwhile. while some relatives chose to park on the streets which have plentiful free parking esp during sat-sun. -. staff all very helpful & courteous from reception-valet-housekeeping-restaurant. -. fitness room wasnt cramped and had a partial view very clean & well stocked with towels. blvd -- is private room(s) were perfect for groups. cons: -. we requested an in-room coffeemaker but it was not delivered in time. for late sleepers itd be nice to have a morning hot drink in the room. -. business ctr is not free for kimton intouch members. there is free in-room wi-fi for members but sometimes need to use internet away from room-not via laptop.',happy
id10984,' all was just fine at this hotel. it is older but the rooms had been updated. very comfortable beds. clean and safe. i had a great rate as i was part of a large group. the restaurant was closed which was a surprise. there are two-three nice restaurants within walking distance. ruth chris steakhouse was delicious and just down the street. fitness center looked modern but small. outdoor pool adequate- plenty of lounge chairs.note- cab fare from the airport was high ($-----)',happy
id10985,' one month after i checked out and paid in full i have managed to have the hold placed on my debit card by the red roof hotel removed. i had two rooms booked on two different cards i paid for them both with one card and they maintained a hold for more than the total amount of the two rooms on my other card??? what right do they have to do that?',not_happy
id10986,' we are traveling to cocoa beach and stopped here for - night. had a coupon so the price was great.',happy
id10987,' this hotel caters to folks who need to be near the airport (lax). it is in a nice neighborhood with a supermarket and a bowling alley next door. i was on the sixth floor with a decent view of the la area. i think you can see the ocean from the other side (east) of the building. my room was spacious with a comfortable bed. mini fridge and expensive water (hotel prices). with a supermarket next door you can get more bottled water for less. i really liked the massage chairs in the lounge on the --th floor. they are free of charge and just the thing you need after a long flight. staff were all friendly helpful. place is clean. i had my own car and had to park on a nearby street. front desk warned not to park at the supermarket as you will get towed.',happy
id10988,' my first trip to the states and nyc. was looking for an accessible affordable & comfortable place to stay for a couple of days before meeting a friend in atlanta. room was clean and had a walk in wardrobe! appreciated the privacy given yet staff were helpful when requested for assistance. impressed with the hotel that i came back for my second stay before my flight back to singapore. well done! ;>',happy
id10989,' ------- this hotel is a nightmare! the weekend is overbooked and there is only one functioning elevator. the night manager was so rude and abrasive. the stairwells are locked. we are guests on the --th floor with - rooms for - nights and waited -- minutes',not_happy
id10990,' i had an excellent stay at the chancellor. from the moment i arrived the staff was welcoming and very helpful and every staff member i encountered during my stay was very polite. the chancellor was located perfectly for me. a couple blocks from the conference i was attending right on the trolley car line close to many restaurants and a block from the gym that they are connected with rather than having a small workout facility on site. the gym was a nice bonus as it was close and the staff there treated me like i was one of their members getting to participate in group excercise classes as well as have full access to the rest of the workout equipment and the pool. the room was comfortable and i was able to get a good night is sleep each night and enjoyed trying out some different pillows from their pillow menu. staff was helpful with giving directions to anywhere i needed to go and they recommended a great restaurant upon request.',happy
id10991,' the staff at the hotel were friendly funny and competant-- very pleasant and gave us an upgrade without asking. we had a complicated set of family reservations via orbitz and everything worked out despite changes. one thing to watch out for: parking. the valet parking fills up and you have to park at the condos next door (which could fill up too). we heard one patron with a uhaul saying i called four times to check if you had room with enough clearance! as he sat stranded in the middle of chicago. the pool is small and outdoors. the restaurant is nothing to write home about although again the staff is friendly. the rooms are pretty old and one had a strange smell. they are bigger than say the nearby travelodge and about the same age and mileage.',not_happy
id10992,' we stayed at the palomar for one night and had a great time. the staff was friendly and accomodating! the rooms were nicely decorated but on the small side. the pool area was relaxing but not spacious - only a few lounge chairs. the food in the restaurant was fantastic. they had a free hour in the lobby which was fun! i would say this hotel is pretty quaint well appointed but not a full - star. i would stay again for a great price!',happy
id10993,' just back from - days in chicago. we found the hotel blake in our lonely planet guide book. excellent location nice big room and friendly staff. unfortunately the wi-fi connection was not working properly and breakfast was below our expectations but on the whole it was a good choice',happy
id10994,' we arrived at this hotel by mistake. i had made reservations at another marriott and stupidly mapquested the wrong hotel. we were to be in town for only one night in route driving from florida to vermont. we had booked a night monument tour so we had a deadline and could not spend the evening trying to find a hotel. i explained my mistake to the front desk clerk who couldnt have been nicer. she cancelled my other reservation and gave me a room for a very good price. she even comped my parking and gave us breakfast for four for free. the room was very nice and the service was excellent. the staff was very helpful. we had a wonderful breakfast with excellent service (table not buffet). the bill for breakfast would have been $--.-- but was comped. we left in the morning with ice on the roads and the valet telling us exactly how to get out of the downtown area. this was a stupid mistake which turned out to be one of the best hotel experiences we have ever had.',happy
id10995,' boy you dont get many of these from me! but this hotel stands out in every way. i dont know when i last stayed in an omni but ill be checking out a few more in the future based on this. where to start? well i was at an event at the convention center so the location was perfect -but being right downtown it is covenient to the west end for all the restaurants within just a few blocks walking. ditto jfk sites. the design and functionality of the rooms is amazingly well thought out with surprising and pleasant little touches. the service is spot on. join their hotel club and get free internet discounted parking and morning beverage to your room immediately. i left a shirt in a drawer and they called me the next day and it is on the way. i loved the casual lounge with large chairs and nooks for a drink and relaxation. i could go on but in a nutshell if it is even a consideration to stay here dont consider it... just do it!',happy
id10996,' stayed three nights on business. i had an interior facing room so no view but also no traffic noise at night. it was very quiet. the room was quite large. huge closet. the bed was very comfortable. some of the place sleep ive had at a hotel. the bathroom was large and clean. the lobby was large with a number of places to sit. this was convenient when waiting for my business partner. very old school with very ornate decor. the main dining room laural court is painted with landscape murals. a lovely room. wait staff were very old school - literally. food was so so. the tonga room & hurricane bar was a blast. very different from the rest of the property.',happy
id10997,' so as an spg platinum ive come to expect certain things from a w hotel - it tries a little hard it feels like a nightclub but typically a nice hotel very well kept great service rooms are nice if you can get an upgrade especially... this w does not live up the brand. we went to ny for a show and although the location is perfect -walking distance to lots of restaurants shopping central park the hotel is old underneath all that flashy decor. you can see it in the paneling and the floors and the doors. the rooms are tiny tiny tiny. we were upgraded to third level of room - superior .. superior what? i get the hotel was full there was a wedding and of course the hurricane displaced people. the bed itself was comfortable. the bathroom was so small and the lights kept flickering! the closet was actually as big as the bathroom but the light didnt work. my favorite part of the stay: sunday morning - for -- minutes a loud horrible blaring noise coming from two doors down. i called and asked about it - was told security was on it and maybe -- minutes later i heard w staff working on it. upon checking out we asked about it .. no answer no response. i also was curious about the security of the hotel. every night they had people standing at the elevators asking to see our room keys. the elevators had a place to put your key that was technically required to get onto the guest level floors but it didnt seem to work. what was happening at that hotel that they had three guys standing at the elevators? save your points save your dollars stay somewhere else.',not_happy
id10998,' i checked in and we had reservations for - rooms - each connecting not only didi that not happen my room wasnt ready and i made the reservations for all the couples. then i wasnt told about a free margarita if your rooms not ready until another quest told be about it. so back to the front desk. even though i dont drink margaritas it is the point. the restaurant staff was great. then the check out check your bill. i normally stay in hotels that i frquent on a regular basis and dont worry about the bill. i was charged for - vehicles a day and called them that day to discuss and was told accounting was closed strange they can still charge to your card should they miss something. then called the following day to be challenged that i had - vehicles then told it would be - days before they could review and correct the issue if they found it. asked for the manager person answred as the manager was the controller????????? discussed the bill and she said she would investigate. in the mean time thought about it and remembered we did drive in with another couple but they are still there so called the hotel and asked for the manager by name that is how i found out i never made it to the manager. at that time i was told i had a gold whatever. i have a red titan. called the other couple we went with who was still checked in and she went to the front desk in an attempt to clear things up. now im concernned because we had many meals at the restaurant and pool and drinks in the bar that i signed for. what else did i buy that wasnt mine????? not going back',not_happy
id10999,' i stayed here for a business trip and was so pleased by the comfort and great service. whoever hired the staff should be very pleased with the team. the accomodations fitness center complimentary breakfast and personal service made this trip pleasant for me. i did not use the shuttle laundry pool or whirlpool as i was quite busy every day. if you have to be away from home on business you want to stay somewhere like this. i recommend it.',happy
id11000,' not too far to get into town clean and comfortable. good night is sleep but why would you paint a room the colour of an oap is underwear?',happy
id11001,' for starters i would never stay at this hotel ever again. we went to check in friday afternoon at -pm and didnt end up getting a room until --pm that night. they kept giving a handful of customers the excuse that the rooms arent ready yet and needed to be cleaned and the cleaning staff went home for the night. this is after -pm at night!!!! what have these people been doing all day????????? we were suppose to get - rooms with - doubles beds in each but they only gave us - rooms with - king bed in each. we had to sleep three people to a bed....tons of fun let me tell you! the bathroom was the size of a small closet and the toliet seat had dried paint and glue stains all over it not to mention the mold in the shower. a receptionist by the name of kathy was probably the rudest women i have ever met. she looks like a sweet grandma but dont let that fool you. she turned her back and walked into the back office area three times while i was talking to her trying to get our rooms straightened out. the - dozen or so people waiting in the lobby were all irrate at the horrible service and [--] these people were trying to feed us. i have honestly never seen something like this in my life! i can understand your - disgrunted customer but not - dozen all at the same time. i was waiting for a fight to break out there was so much yelling and frustration in that place. i wish i would have read previous reviews before staying here. these people are right about the rude service.',not_happy
id11002,' i had an awful time at this hotel. the valet dropped my key in the street and almost lost it i found it and the parking is -- dollars per night and there is no self parking. the spa was terrible i booked my trip with the spa manager and it was poorly planned for by the manager the massage therapist called in sick on one of my friends treatments and they called my home phone to let us know she could get a facial instead. an hour and a half before the treatment ( we never got the call since we had a - hour drive to san diego and we were already at the hotel . they did not offer discount or anything for the inconvenience until we complained to a manager i was handed toilet paper to put in the bathroom myself. we had to use the mens locker room because there wasnt enough room in the women is locker room. the treatments were less than mediocre for the price that it is i expected more! the pool was newly renovated and we were promised that it would be open and it was closed for - hours which was during the time period that we were able to use it cause we had our spa treatments when it was supposed to open.then the security at the club was extremely rude and lied about his name when we asked him. we paid money to stay in a very nice hotel and expected to be treated a whole lot better than we were. when we called a manager to complain about the security we were told that there are - sides to the story and given a complimentary drink to solve the problem and my friend was stating that this is the worst hotel she is ever stayed at and another lady walking by said i agree.the staff was unfriendly with the exception of the bell service. the worst part is after the whole experience i complained to the manager and all he could do is send me a form letter and offer an upgrade if i choose to return. when i complained about the form letter all he can say is sorry you feel that way. talk about poor customer service! i will make it my goal to let everyone know that this was the worst hotel ive ever stayed at and worst customer service i have ever had.',not_happy
id11003,' once again i used priceline and lucked up! i could not have asked for a better location. the hotel lobby is still under renovation however it was not a problem. the staff was very friendly even called us to tell us our room was ready while we strolled the city! the room was huge and clean. the bathroom is small but served its purpose. now the best part its attached to grand central . we were a minutes walk to anywhere in the city! grand central is so pretty so take time to explore inside . also a magnolia bakery and juniors is downstairs! love their cheesecake! it was a perfect mini vacation!',happy
id11004,' great place....excellent location...great staff....very nice rooms .....great bar lounge...',happy
id11005,' this hotel was really great location just off time square was perfect rooms clean and tidy staff really friendly but didnt eat as food and drink expensive. would recomend',happy
id11006,' why im rating this hotel as one star is not that it truly deserves one star. it is to make up for all the people that mistakenly have given it such good reviews. the truth is that it is a two star motel with pretensions of being a three star motel but with some serious one star failings. my feeling is that at a three star motel you should feel safe and comfortable. the rooms were noisy. the second floor rooms shook as people walked by outside because of a walkway with a cantilevered design. the heating units were of an older type which means they were hard to control and noisy too boot. the beds were too high (sitting on the bed my feet did not touch the floor) and too soft. now as far as safety was concerned i have some serious doubts about gas stoves in a motel. in addition the location of the motel was in a slightly dicey neighborhood. note this motel is not very conveniently located if you are a tourist and there are also not all that many good places to eat nearby. the exception is the small lebanese restaurant directly across the street which is quite authentic and worth a visit.',not_happy
id11007,' there is a lot of positive things about this place. first is location -- it is extremely convenient to the airport and most of the attractions as well. there is also a trader joes and vons within less than a half mile -- almost walking distance. the location on the esplanade park and walkway is wonderful with bayfront-estuary views and a huge walking-biking pathway right outside the door and a huge park there too. its in a quiet safe neighborhood with the only sound disturbances being the planes taking off because of the proximity to the airport. the rooms have a nice almost full kitchen -- full size fridge dishwasher microwave - burner range and no oven. there is a nice large granite type counter area that is very convenient for food preparation and a small dining table with - chairs in our one bedroom unit. there is a nice little balcony with one chair on it -- for a little reading or coffee in the sunshine. there are two lg flatscreen tvs -- one in the living room and one in the bedroom that are quite adequate. the fold out couch in the living room is smallish and the cushions are showing some age related compression but it was still comfortable. there is a worktable with ergonomic chair and easy web access stuff and outlets that are efficient and comfortable. the bed linens are soft and comfortable there are a wide variety of pillows available. the toilet paper is cottonelle -- so it is nice and soft not the single ply sandpaper stuff that many places are trying to offer now and the toiletries are very nice neutrogena products. the business center computers are antiquated and slow and pretty much only useful for printing out boarding passes. the laundry is large and bright with plenty of machines that are modern and do a good job. my husband enjoyed the exercise equipment that included a treadmill elliptical stationary bike free weights and a weight machine - drinking fountains and a tv were available in the workout room. the gardens and outdoor areas were extensive well landscaped and maintained.. there was quite a variety of outdoor seating available with many areas having gas fireplaces in the seating areas. there were several outdoor grills available for guest use that were modern clean and ready to go. the breakfast and dinner offerings are adequate - but not gourmet. you get hot filling food but it is just kind of average. standard make your own waffles bagels english muffins etc - three hot offerings which usually are eggs sausage and tater tots -- the best of which is the tater tots and a fruit and yogurt bar that has canned peaches canned mandarins cottage cheese and yogurt and some fresh melon chunks. evening offerings are a nice enough salad bar and a hot offering that has been during our stay - edible but mostly because it is included. there is drinkable wine and beer and with the nice pool table and fireplace area it offers a nice opportunity to unwind after the day. i found the staff to be friendly and responsive even when our flight was delayed. the cleaning staff is polite unobtrusive and efficient. the hotel offers very good rates with nice discounts for government and aaa and they participate in the hh points program. it is a family oriented hotel so there will be kids at breakfast in the pool etc.... and of course their behavior is up to their parents ... but we had no problem with noise. overall - the best place to stay in sandiego if youre not looking for night life excitement etc. if you want a great convenient location nice facilities large room kitchen facilities and the open air experience -- with just a few minutes to the zoo seaworld balboa park airport and downtown -- no parking fees no internet fees and a safe place where you and your kids can stretch out and run around.... this one is got it!!!',happy
id11008,' we just returned from a - night stay (oct. ---) and i cannot say enough wonderful things about this hotel. the entire staff is friendly helpful and goes out of their way to make your stay delightful. rick is lounge is amazing. this is one of the few places where a continental breakfast includes hard boiled eggs ( a great item if you are watching your carbs). the coffees and snacks throughout the day and evening are a wonderful way to recharge after a busy schedule. however the evening wine and cheese reception cannot be beat. it was so nice to relax and sip some sparkling wine before heading out to face the chaos of times square. our room was a nice size (- double beds) but some of the rooms did look extremely small. the bathroom is beautiful and is so clean it sparkles. the entire hotel was extremely quiet we never heard any street noise. the restaurant recommendations were perfect. this is the only place i want to stay!',happy
id11009,' we went for my son is college graduation and stayed - nights and most of the experience was good. except when i was checking in the bell hop who was ever so anxious to carry my bags into my room tried to take cash from my pocketbook that i left on the counter. i never reported it because i came in the room from the hallway and he quickly put it down. it was bothering me that i never said anything because i was too shocked at the time. everthing else was fine at the hotel. just never leave your wallet unattended!',not_happy
id11010,' imagine a major hotel in new york city that does not have wireless internet in the rooms. who cares what else they offer? i had to go to the apple store buy an ethernet adaptor and then pay $--.-- to get on line from my room. crappy hotels in africa provide more sophisticated service. clearly a terrible choice for a wired traveler.',not_happy
id11011,' there is a sign posted by the door of the wit that says something to the effect of more an experience than a hotel . after staying here for one night while attending a wedding onsite ill have to say i think management should focus more on being a hotel and less on being an experience. the positive things about the hotel are evident from the website. the rooms are unique the modern decoration is attractive and the location is fantastic. i attended a wedding reception which used the roof bar for cocktail hour and the views are simply amazing. it is a very hip fun place to hang out. but i really cant recommend spending your money to sleep here. to start there was a parade going on downtown and we could not navigate the streets to get to the hotel. we called the front desk to ask for directions and for help on where to park since the parking entrance was blocked by the parade. the front desk literally knew nothing. despite the fact that the parade was marching by their front door no one had any information about the route or timing or how to park at the hotel during this time. we finally had a friend drop us about a half mile from the hotel and we walked over to discuss in person how he could drive up. they acted just as clueless in person as they had on the phone. friend ended up parking elsewhere and walking over. second after the wedding reception ended the bride invited the group to the rooftop bar to continue the party. what we were not told by hotel management is that after a certain hour only one elevator takes you to the roof so we would have to go downstairs go outside wait in line get a wrist band then take the elevator back upstairs. not realizing this myself and a few others went in to the stairwell from the floor we were on for dinner to walk up to the roof. there was a bouncer at the door who would not let us in which is annoying to begin with but that alone wouldnt make me complain. however what was simply unbelievable is that he would not escort us to the elevator to let us out and instead left us locked in the stairwell on the top floor! none of the doors on other floors opened until the ground floor. and i was wearing heels. he would not call anyone to come let us in even after we begged and explained that we were hotel guests trying to get to our room he simply told us we had to leave and walk all the way down. we started banging on the doors at each floor and a hotel patron heard us and opened from the inside and let us in. needless to say i did not bother trying to get back to the club. back in our room which was on a middle floor closer to the top than bottom to add insult to inury we could hear the music from the club while we tried to sleep! my friend was on a floor above us and said it was so loud she couldnt sleep at all. it wasnt awful where i was but definitely you could still hear it. so overall this is a nice place to visit but service is lacking and for most people it is not the best place to rest your head. look elsewhere to spend your dollars.',not_happy
id11012,' we booked this hotel through expedia.ca as part of a fly-stay package. never having stayed in nyc before i really had no expectations. i had read that the hotel was older and maybe needed a face lift. that is maybe true but the rooms were clean the beds comfortable and as i always travel with earplugs i wasnt bothered by traffic noise or other guests. true the room wasnt overly large but im not in nyc to spend time in my room! the hotel is definitely within walking distance of some great sightseeing spots (times square -th avenue central park and grand central were all an easy walk even for my -- year old mother-in-law). and it was a pleasant surprise to wake up sunday morning and find lexington avenue closed to traffic in front of the hotel for a vendor is market that stretched for blocks. id give a special shout out to craig the concierge who was able to obtain fantastic tickets for us to see zarkana at radio city music hall (i would have gone -- more times!) and to jimmy the doorman for recommending a wonderful pizza restaurant within walking distance of the hotel which didnt break the budget! it might not be the biggest brightest newest hotel in nyc but i enjoyed my stay and would definitely stay there again.',happy
id11013,' my husband & i had a pleasant stay at this staybridge suites hotel near the denver airport in august ----. we arrived here after a - hour drive from the south dakata black hills. we checked in with a friendly front desk who later called to inquire if we needed anything. our room was extremely clean and large. we took our rental car back to the airport and were promplby picked up by the hotel shuttle service by a friendly driver. after settling in we found to our delight that the hotel offered a light supper with free wine or beer. this was a pleasant surprise since we were exhausted after our trip from sd & unsure as to where we could grab a quick bite to eat. the staff who waited on us for this meal were very attentive and friendly. the next morning we had an early flight & had to leave for the airport at -:--am. we went down to the lobby to find the driver of the shuttle waiting to take us to the airport along with a breakfast bag for each of us packed by their thoughtful staff. the entire experience was most pleasant & we know we will seek out this hotel chain in the future!',not_happy
id11014,' we booked two queens non-refundable via expedia for a two night stay. we were two couples and a baby. when we checked in we were told we would be upgraded to a suite but only had one queen in the room with a sofa bed. by suite they meant a separate kitchen with a faulty light that flashed incessantly and two microwaves. the sofa bed was not even made and we were not provided sheets. not to mention it was hardly the size of a single bed so how the hotel expected two adults to sleep in it is beyond me. when we complained we were told because we booked via expedia our room type was not guaranteed and seeing as they were fully booked and had had some recent water damage to some of the rooms (bla bla bla) there was nothing that could be done. but they did provide us with - cots which were more comfortable (and larger) than the sofa bed. the cots had sheets but no comforters. the queen bed also did not have a comforter (just sheets). when we requested comforters we were told there werent any left but were kindly provided - additional sheets!!! furthermore the queen bed was as hard as the floor. at that point we wanted our money back to go stay in another hotel but we were told by front desk staff there was no manager until monday morning conveniently the day we were checking out so again - no refund was possible. the next morning we spoke to claudia at the front desk (honestly the best thing about this hotel - they are lucky to have her). claudia provided us with another room with - queens (which apparently was not available the night before even though we were able to change rooms at -:--am before housekeeping had started) and comforters. she also comped breakfast (mediocre) and drinks at the bar. there were other guests complaining of the same situation as we were the next morning and they also had booked with expedia. my husband and i stayed at this hotel august ---- and were satisfied the first time enough to return. unfortunately the last stay left a sour taste in our mouths so we wont be back a third time. if you plan on booking this hotel do so directly with the hotel and not expedia even though when we checked expedia was ---$ cheaper per night.',not_happy
id11015,' having never been to san antonio previously i really didnt know what to expect from the crockett but i was pleased with my choice. the clerk at check-in was very cheerful and helpful as was nearly all the staff i met. the clerk at check out was less cheerful but then it was way too early an hour for me too! the location right across from the alamo is great for exploring the downtown area. cost was very reasonable for the location considerably less than some other hotels in the area. the room while certainly less palatial than some others was certainly large enough for my needs. the included breakfast was very good with eggs fruit cereal waffles yogurt toast pastries etc. my only minor complaint was that the phone was not working something i didnt discover until i didnt get my wake-up call on my final morning of my four day stay. luckily id also used the radio alarm which worked just fine.',happy
id11016,' great value for an airport hotel. staff was efficient and check-in-check-out profess was very prompt.',happy
id11017,' this hotel is in a great location just off the magnificant mile. it is a garden inn--not the ritz. the room was clean and adequate but not large and luxurious. we had a few minor problems with housekeeping (but they were responsive and took care of it immediately) and the cooling unit--hard to maintain a steady temperature--but nothing serious (or we would have rated it lower). the staff was friendly. we would happily stay there again but also would consider other places.',happy
id11018,' staying at the andaz was wonderful. i was upgraded to a splash suite incredibly spacious and the tub impressive. i work as a travel agent and am fortunate to stay at many of the worlds finest hotels and rarely write reviews unless the property impresses me on many levels and the andaz did just that. i will certainly be recommending it to my corporate and leisure clients. the staff was friendly and accommodating and the restaurant was fresh and inviting. great choice.',happy
id11019,' we traveled to baltimore for a family occasion and stayed one night. we were horified at seeing mice running around the halls and in and out of rooms. it ruined our stay. the hotel is convention size very large and cold. indoor pool area uninviting.the rooms were fine.',not_happy
id11020,' we enjoyed our stay at the belvedere. the location was great - one and a half blocks to times square area and many theatres. hell is kitchen area was --- block the other way which offered any type of restaurant that you could think of. the neighbourhood was safe and traffic was quiet at night. our only complaint was the double bed that was tough to share. rooms were good size and offered microwave coffee maker and fridge.',happy
id11021,' we thoroughly enjoyed our stay at the magnolia hotel in houston. the valet parking was a nice treat. two complimentary cocktails were available in the evening. there was also cookies and milk available for an evening snack. my kids thought that was the coolest thing ever. we didn’t use the pool but did venture to the roof to experience the fabulous view. the fitness center was fully equipped and very nice. we didn’t make it to breakfast in time which i regret. all around a great place to stay and a reasonable price.',happy
id11022,' this is hands down the best place in new york to have a meeting. weve had --- people in during october for the last two years. from gm chris hosmer to meeting planner liz haggerty and the whole meeting staff these are the most professional detail-oriented and caring people weve ever dealt with. the price-value relationship is simply off the charts; i cant imagine why anyone would hold an important meeting in midtown manhattan anywhere else.',happy
id11023,' have just returned from a short break of - nights. there were - of us. our rooms were next to each other on the --th floor with great views of manhattan and the chrysler building. rooms were a good size with two large doubles and a a small sofa bed. very quiet. friendly and knowlegable reception staff and concierge. we didnt eat in the hotel. breakfast was taken in one of the many local diners and we then ate whereever we happened to be. fantastic location we were able to walk to most places and the subway which was very easy to use was round the corner. free internet service in the business centre to book our return seats. our travel agent booked our taxi service to jfk but the hotel was actually cheaper.',happy
id11024,' after searching all over the internet we finally held our breath and made a bid for a - star hotel and received our bid for the intercontinental the barclay. we read every review and decided we owed it to everyone to give our review. if you land on the barclay you are in for a treat! we spent a week (spring break) at this fabulous hotel and have just returned. getting there: first you have many options and you can spend -- bucks for a taxi or take the air train from jfk. a family of - with luggage we found the air train to be safe and easy. best of all $-.-- per person will land you just a short walk (- blocks) to the barclay. total time is about an hour at -:-- am on a saturday morning. the help with directions at the air train terminal is fantastic. the folks are patient and nice. at the barclay: we arrived early and knew our room would not be ready but tried. i had emailed in advance and told the guest services it was a special occasion. to our delight we were upgraded to a designer suite. we checked our bags ($-) each and did some touring of nyc. the room: wow the wait was worth it. we had a huge bedroom and sitting room. the furniture is ultra modern bose radio in the bedroom large tv refrigerator and a well-stocked mini-bar. check the prices first. we walked across the street and had two great deli is to choose from everything from a-z. the bed wow what a super night is sleep! we turned the fan on and used the white noise to drown out the crazy horn-honking of nyc drivers. you will love the comfortable beds and the great pillows. the staff even does turn down service and does a light make-over replacing towels and making the room ready for your return from an evening out. the chocalates are yummy! of course check out the in-room breakfast choices. a regular juice eggs toast meat and coffee is $--. there are too many options within walking distance unless of course you have a ton of cash. staff-check-in was a great experience many people there to help you out. melissa was awesome! everyone was friendly. house security quickly found a bag my wife left in the lobby after a frantic walk from downtown. only one bellman was not friendly the rest went out of their way to help us. concierege staff is knowledgeable and mosthelpful. location: just around the corner is an underground walkway to grand central terminal. you take the northwest passage way next to the trains and you are --- feet from the hotel entrance. we walked from broadway and times square a lot sometimes skipping the convenent s train from times square to grand central. the barclay is a convenient and excellent location. one day we had to rush to meet some friends at the empire state building. taxi fare was $-.--. so if you are in a hurry taxis are a great value to make that curtain time. ambience: beautiful flowers at the entrance and a huge live flower ordains the lobby. comfortable and stylish furniture make the lobby a great place to wait or people watch. the atmosphere is upscale but not pretentious. everything from jeans to designer suits were being worn. if you want a super clean upscale larger than normal rooms. make the barclay your place to stay!',happy
id11025,' recently took - boys there to watch a lion is football game. the location of this hotel was hard to beat right downtown with people-mover access just a - min. walk from the door. valet parked the car and never needed it again until we left a couple days later. the exercise room is fantastic very high end equipment. would have enjoyed a pool sauna and-or hot tub perhaps. but that was one of the few items lacking. suite was quiet and clean beds-linens were very comfortable. we did not eat in but there are options for dining as well as a nice lounge right in the hotel. we opted for some other local eateries just a people-mover ride away.',happy
id11026,' we had a good experience during our weekend stay and chose this location because we were traveling by car back and forth to --th street and this was a hassle free route. our room was dbl-dbl with kitchenetteadequate for our needs and i appreciated the eco-friendly aspects to the hotel.hotel staff was friendlyesp.bernadette who was most helpful on arrival. the breakfast buffet was good.the hotel has a nice neighborhood feel and close to dupont circle and metro.yesthe parking is free behind the hotelbut space is limited and it did work out for us onceotherwise we parked on the street.',happy
id11027,' unique boutique hotel rouge = red. truly red theme - walls headboards floors in lobby & restaurant. very large room - double beds - chairs great working space across one entire wall. room has minibar wall safe robes to use during stay. lots of power outlets for all the devices. great location just a few blocks to dupont circloe metro stop. have the social hour with free wine (and nice wine!) the cafe serves wonderful food very fresh and unique (asparagus salad was fantastic great hummus and pita bread). staff are very courteous responded quickly to any questions or concerns. discovered only - negative - no sleep timer on the tv remote for those of us who like to fall asleep to the tv.',happy
id11028,' historically interesting for its art moderne architecture and legacy as a former bank office tower (one of the first towers ever to be air conditioned) the lobby and public areas of the hotel have been restored nicely to capture the time of original construction. good location easy walk to reading terminal and its shops-eat places across the street as well as walking distance to independence mall and rittenhouse square. there is a nice lap pool with good views as well as full gym and steam-sauna--all pluses. on down side air conditioning didnt work. we had to change rooms after a service technician came up three times to fix it and it never got cool enough and also had a bit of a funky smell. we were on the two floors that allow dogs so if you have a dog this hotel is a good choice. we had a small dog--challenge to find nearby grassy spots btw when you walk dog.',happy
id11029,' we found this in one of the brochures you can get all over the place in the us which advertise discounts at many hotels and motels. we were looking for a couple of nights for a family of - to see the sites - alcatraz cable cars and the shopping. we picked the motel due to it is close location to many of the popular tourist areas in san francisco and nearby access to public transport. there is inclusive parking which many hotels charge extra for and whilst it isnt a - star property the rooms were large and clean with refrigerator microwave and flat screen tv. the guy on reception was very helpful and told us of the quickest way to get to the many attractions - fisherman is wharf the shopping areas of union square and westfield the bridge and suchlike. he also advised of areas (or actually the area) to steer clear of - tenderloin but everywhere else was safe and no problems were encountered. we also got a good deal on the room rate which as it was a weekend was higher than on the weekdays. we got a good breakfast from pete is diner next door - the blueberry pancakes were great - and the staff very friendly. there was a little bit of noise at night but this is in a central area. all in all a good deal and would recommend.',not_happy
id11030,' full disclosure: i am a gold level cardholder with marriott so my experience may differ from the other reviews which arent so hot. my city view room was spotless. checking in was speedy as was checking out. if you have access to the concierge lounge the outdoor patio is great to relax on. the location is ideal as it is close to the airport convention center and the art museum. across the street is il fornaio restaurant-very good for lunch-dinner.',happy
id11031,' we stayed here - nights in dec. ---- as part of a company xmas party. we had a room in tower - which was quite small and had only a shower (no tub). the only thing i really liked was that you could park on the same floor as your room. others in our party had rooms in tower - which seemed much newer and larger - the person who booked the party was given a corner suite room on the --nd floor which had a great view and very large bedroom with a balcony. our lowly --th floor room looked over at the enclosed swimming pool at another hotel. when my friend checked in we asked for a room on the --th floor near the pool and this was nicer as you could open a door to a small sitting area. the --th floor also had a bridge to tower - which was much easier than going down to the lobby in one elevator and back up the next. the --th floor was one big rectangal and we were quite far from the elevator! we only paid $-- per night - so you get what you pay for. we had a good breakfast across the street at the small taylor street cafe (or something similar) and used the hot tub & pool (both heated in dec.) - a nice quiet respite from the noisy city. the hours were odd - open very early and closed early (-:-- am to - pm). the meal for our party was not particularly good and the waiters were very grabby with the wine glasses (taking them away before we were done). we had a great bartender though - raoul. was an easy walk to union square and the westfield center on market street. there were some homeless around as is typical of the city. personally i enjoyed the st. francis hotel better as the beds were much more comfortable and rooms were more modern and larger!!',not_happy
id11032,' i stayed just one night at the talbott while visiting chicago this spring and did not want to leave. the staff was so friendly and helpful and the rooms were great. the location was perfect for sightseeing and shopping. i would definitely stay there again.',happy
id11033,' i went to farmers daughter hotel for my --th bday this year and it was the best thing in the world. the food was greatthe roomsthe pool the animals (parrots!). the stay was exceptional!!!!!!! i loved it!',happy
id11034,' the kimberly suites hotel was a great experience. the staff are so friendly and service minded especially the doormen and the penthouse lounge waiters. the penthouse lounge (--th floor) is a great place for breakfast or drinks in the evening. the view with the big windows and the lit up chrysler building and comfortable chairs are great. we got upgraded to a suite and the furniture antique style makes you feel like you are in rome. two bath-rooms with rain shower faucets and great towels. comfortable bed two tvs and quiet and nice. what a way to start sightseeing in ny manhattan. the location could not be better. a bit a way from the noisy and messy times square but surely within close walking distance. fifth avenue and all shopping on madison is so close by. lexington and around the --th have so many restaurants. the -- hour breakfast next to the hotel is a great manhattan experience with good breakfast food and very fast service. the national restaurant down the street is a great fine dining restaurant. and the hotel offers daily passes to the ny health and racquet club if you feel the hotel workout area is too small. a few blocks away and close to saks on fifth. pricey yes everything is on manhattan. value considering manhattan-clearly worth the extra money!',happy
id11035,' spent a few days here while my partner attended a medical conference. great staff had trouble with the heater in my room and someone was sent up immediately. great concierge and doormen as mentioned by other reviewers. was not crazy about the bar-lounge-dining area that could be reworked. easily accessible to shopping and it is a stop for the tourist trolley which is a plus. love love love the pool jacuzzi gym on the -th floor. would stay here again for that experience......',happy
id11036,' the hotel has - elevators. only - were working at time we were staying at hotel. we literally waited no less than -- minutes every single time we left our room. we tried to take the stairs but there was liquid all over the steps and it smelled like beer. the hotel is quite expensive for what you get in the room. rooms are on the smaller side. bathroom was dirty. had to pay up the ying yang for local calls and internet. $-- to park car-per day. $-- for valet. it was sorority-fraternity conference week the weekend we tried to stay there. literally ----+ -- year olds running around like a bunch of idiots. no security presence whatsoever. had to call the front desk --- times. it was horrible! value is horrible. room was horrible. never will stay at this hotel again nor recommend it to anyone.',not_happy
id11037,' my husband and i stayed at the fairmont for labor day weekend for our first visit to chicago. we got a ridulously affordable rate including breakfast every day the only catch it was non refundable. i would suggest joining the fairmont is presidents club which is what we did and got free use of the gym free internet daily and free late -pm check out. the rooms were large the beds comfortable. the only complaint we had was the shower terrible water pressure. the hotel was clean the staff helpful. great location a bit off michigan avenue so its quiet. when we go visit chicago again i would not stay anywhere else. ask for the presidents club rate including breakfast and join the presidents club its free!',happy
id11038,' we loved this hotel is the close to everything we wanted to see and a short walk from the subway station. my kids loved the train that goes under the hotel it was an added attraction at no cost. we bought tickets at the hotel to go on a ferry around the harbor the pier was about - blocks away. we had a full big breakfast at the corner diner for around $-- for four people which is a great value in the city. we will be stay there again next year.',happy
id11039,' breathtaking views of capital and washington memorial in front of hotel. beautifully designed and meticulously clean large rooms. especially reccomend -th floor rooms whipch for a liittle extra you get wonderful breakfast evening wines and hoers doerves and an adjacent business center. all staff friendly and professiona',happy
id11040,' cons: central location but maybe a little to central as you need to negioate the crowds who are waiting to get into madam tussards or ripleys. use the --st entrance to avoid this. it is a pain to have use two lifts to get to your room - to reception then another to the room. the lifts bleep very loudly funny a first then become a pain in the @rse. pros: great reception area and friendly stafcons: central location but maybe a little too central as you need to negoiate the crowds who are waiting to get into madam tussards or ripley’s. use the --st entrance to avoid this. it is a pain to have use two lifts to get to your room - to reception then another to the room. pros: great reception area and friendly staff i am a hilton gold so got an upgrade to an upper floor and room upgrade (it was also my birthday and they gave me some sweets - nice touch). rooms are standard hilton fare clean modern with good amenities. door-bell men very friendly and will hold store your bags in secure area. overall a good quality hotel in a central location i am a hilton gold so got an upgrade to a upper floor and room upgrade (it was also my birthday and they gave me some sweets - nice touch). rooms are standard hilton fare clean modern with good amenities. door-bell men very friendly and will hold store your bags in secure area. overall a good quailty hotel in a central location.',not_happy
id11041,' the best valets anywhere! this is the best hotel at which ive stayed in houston. it is private quiet well appointed and usually the staff are extremely nice and accommodating. ive never made the evening reception the several times ive stayed here but i assume it is a nice treat. the cookies and milk at bedtime are great. the biggest complaint is you have to go to the lounge for wi-fi. a bit pricey but it hasnt kept me from staying there on several occasions.',happy
id11042,' the lobby looked wonderful and a pretty sitting area. hotel staff were nice and helpful. the hotel room was nice with a luxurious grand bed nice amenities and a great view from the room. the restaurant was fancy with delicous continental breakfast and a gift shop that has nice san francisco souvenirs. it is a wonderful hotel. i would stay there again.',happy
id11043,' the staff is friendly gave me very early check-in (i think it was even a bigger suite than i ordered) large --bdrm suite was more like an apartment with separate kitchen - bathrooms living-dining room. bathrooms and kitchen a little dated but generally clean. living room seemed newer. only - negatives: terrible wifi - you can barely check your email and certainly cant watch a ballgame as i would have liked to. this is the main reason i lowered my rating to -. and the bellman tried to sucker me into an expensive car service (from which he obviously gets something off the top) instead of a cab as i requested - didnt affect my rating but be warned. excellent continental breakfast for free.',not_happy
id11044,' dont let the road where the hotel is based put you off it doesnt look that nice but it is absolutely fine and the central location is fantastic. we were allowed to check in early. the room was spotless spacious and everything was brand new. there was a little noise but you are a fool if you think that it will be silent anywhere in ny. breakfast was fantastic and served until --am not -am. it was the only hotel that i found that offered breakfast free of charge. and the price was great $--- for two people per night. that is not expensive for ny. staff were friendly would do anything to help. when we checked out we asked if we could leave our bags there for the day. there was absolutely no problem and they didnt charge us for doing it. overall it was a great hotel at a great price. it is not luxurious but it is everything else!',happy
id11045,' just returned from a six day trip to san antonio tx. and while there we stayed at the jw marriott resrt & spa. the property is amazing. for families they have an on site water park complete with slides lazy river pool cabanna is etc. the rooms were very nice and there were a few restaurants on site. we had an opportunity to eat at the steak house -- oaks which is loctaed on the golf course and it was exceptional. it is somewhat pricey but worth every penny. they also have a large sports bar-restaurant with numerous beers on tap and decent bar food. another on site restaurant is the cibolo moon which is open for breakfast lunch and dinner and we ate there on a few occassions and must say it was also very good. i also thought the prices were fair for the type of property the resort is. the only draw back to staying at this property is that you need a car as there is nothing within walking distance so therefore yo have to drive. to take a cab into san antonio too see the riverwalk or the alamo it is a sixty dollar cab fare one way. the hotel does not have a shuttle and i do not think that they are planning on getting one as they want you to stay and spend your money at the resort. with that being said i would not hesitate to go back. it is also of note that all the staff are great and go out of their way to make you feel very special.',happy
id11046,' just stayed at the whitehall hotel in august ---- for the third time and found it better than ever. i was very surprised to read the recent reviews posted for this hotel. the first time i stayed here in ---- they were in the process of renovating their rooms. the room we had then was nice and clean. i assumed by now all their rooms had been renovated but maybe not from the sound of some of these reviews. i stayed at the whitehall in december ---- and found the hotel again quite nice for the price and a great location for shopping and dining in the snow. it is across the street from the four seasons a half block from the john hancock building on michigan avenue one block from watertown mall and just a couple of blocks from great restaurants on rush street. we found the staff very friendly and accommodating. furnished us with umbrellas great restaurant recommendations and directions. the elevators are small but we didnt find that to be a problem. my husband and i fit in it with a large suitcase and a rolling golf bag. capacity on the elevator is limited to -. i guess we were just never in a hurry. we stayed on the top floor in a king room with a bay window at no extra cost. room was spacious very clean. bathroom was plenty big with large vanity. the bed was comfortable and we had no problem with the air conditioner. we will definitely stay there again as we love visiting chicago.',happy
id11047,' nine zero is well placed for exploring boston. we only used the transit once to visit harvard otherwise we walked everywhere. you can step right out of the front door and onto the freedom trail and if you need a subway it is just a block away. rooms are stylish with spacious well appointed bathrooms and comfortable beds. there is a pleasing ambiance throughout the hotel and we found the early evening wine reception a fun way to start the evening and exchange stories with fellow guests. staff were courteous friendly and professional and to make our stay as comfortable as possible. a boutique hotel might not seem an obvious choice with two teenage boys but we all appreciated the hotel for different reasons.',happy
id11048,' ive stayed in at least a dozen hotels in san francisco within walking distance of the palomar. most cost a little less. for me the slightly higher rate for the palomar was worth it. it is not a true luxury hotel so dont go there expecting something extraordinary; if youre content with a basic comfortable room you can find many at a lower rate. but at the palomar my room was definitely larger than average. although i dont spend a lot of time in my hotel rooms over a period of several days a small room can feel cramped. the bed was fine the decor was understated and classy. everything was clean. flat screen tv with dvd player mp--player clock radio mini bar bathrobes and umbrella in the closet along with an iron selection of good newspapers. the bathroom was average--nothing remarkable but no problems with the shower or anything else (not always the case in my experience; sometimes showers are cramped or the shower head is too low or the water turns hot and cold by itself). i was on the seventh floor and although the windows were covered by plate plexiglass which dampened exterior noise from the busy street below i could hear an occasional honk or dumpster routine in the middle of the night. but it was relatively quiet; ive been to many hotels in the area at which dumpsters being emptied in the middle of the night have made sleep impossible; not so here. it has a free wine hour in the evening. the location--around the corner from market street--is a matter of personal preference. it is a short walk to union square but there are many hotels a few blocks closer. i always use the bart so i liked having the station a minute from the hotel instead of ten minutes. i was particularly impressed by the service. each and every one of the people i dealt with at the front desk was extremely helpful as well as friendly. i got a good recommendation for a breakfast place nearby and the staff person called to make sure it was serving before i walked over. i had a problem with my check at the hotel bar (under separate management) and the hotel took care of it without any hassle at all. i the doorman always wished me a nice day and asked if i wanted transportation but he was never pushy. the room was cleaned unobtrusively. these are all things we should expect but just dont always happen so when everything works i think it is worth mentioning. a few details: the hotel is pet friendly. if youre a klimpton member wi-fi is free. the lobby is small so you wont want to sit in it a read a newspaper or hang out.',happy
id11049,' i will always go here !!!! sooo wonderful. friendly staff. very clean. perfectly located!! we could only stay for - nights but wow ... best - nights ever. much needed vacation. mini oasis !! the belle steam ship was awesome !!!!! went across the bay and ate at the catamaran hotels restaurant ... mmmmmm sooo good !! we will be back for a longer trip!',happy
id11050,' the wardman park marriott is an attractive conveniently located hotel that seems to serve a variety of styles of traveler. you cant beat the access to the metro and little local shops. the hotel amenities particularly the little room refrigerator are extremely useful. however the room walls are thin and if you are a light sleeper you will not sleep well. many other conference attendees expressed frustration with the constant sound of doors opening and closing and related hallway noise. be very specific when requesting a room at this hotel.',not_happy
id11051,' with a family of five it is important to find a good value for vacation. we were pleased with choosing hampton inn northwest austin. the room was clean and comfortable the pool was very clean and the staff was helpful. the complimentary hot breakfast buffet is excellent - we had fresh waffles omelets sausage and fresh fruit.',happy
id11052,' absolutely horrific one hour wait for check in. the staff were rude and inconsiderate and took above -- minutes to process each party. when we got to our floor we were unable to locate the room and the aimless wandering was made no better by the foul moldy odor emitting from the carpets. when we eventually did locate our room the key would not work nor would the janitor is. when we eventually did get into the room we took one look inhaled the smell noticed the abysmal state of the bathroom and ran out of there. only plus side; the manager accepted our cancellation without charge. a regular occurrence perhaps?',not_happy
id11053,' great location on the furthest west side of the riverwalk. prices decent for this location close to everything. rooms are large and have down pillows and comforters similar to the w chains..very comfortable sleeping. the food was good with thier own style of sausage and eggs benedict coffe was good and the staff were very eager to please. the only negatives were the fact that they dont have a pool and that valet parking was steep at --.--. overall a great place to stay and would consider staying there again!!!',happy
id11054,' i had stayed in this hotel many years ago perhaps it was just lexington then (not part of radission group). i had enjoyed the stay then. on my trip to new york in april ---- i booked here again - but it was perhaps my worst decision. the rooms are tiny my colleague is room had cockroaches the tv dint work - facilities staff was not accommodative. bell desk charging usd- per bag is ridiculous! never coming back.',not_happy
id11055,' first it is not near union station. it is a -- minute walk to union station according to google maps. i didnt even try it. i was expecting i would be able to do all my journeys by subway but that made it impossible. the hotel is in a bad neighborhood so i decided to do everything by cab but that was bad too. every time the reception staff called a cab for me it would not be a legally registered cab with taximeter. it was a guy with his personal car charging flat rates. my room itself was reasonable the only problem was a mild cigarette odor in the carpet. what is really terrible actually is the bad neighborhood where the hotel is. one morning when i was there five days ago one of the guests had his car window broken and some of his stuff was stolen during the night. the only reason i dont vote for the lowest rate here is that the hotel staff seems to be kind and willing to help. but that doesnt make much of a difference.',not_happy
id11056,' check-in was smooth though early check-in was not possible this saturday morning. room was available promptly at - pm. had a wonderful lunch at the rooftop bar; service a little slow but food tasty if a little ill presented for the windy rooftop conditions (salad lettuce blowing everywhere.) couch-like loungers very cozy for two or more loved the astroturf outdoor fireplace a nice touch as well. nice to be able to eat outside in december but this is a place beckoning for summer evening drinks. we got a gigantic room (corner) on the -th floor. (staff told us that the floor right beneath the rooftop pool can be rather loud at night and suggested that if we minded that to stay on a lower floor) room was decorated nicely appropriate to the rest of the hotel’s aesthetic (white yellow grey). while it was indeed gigantic for a city hotel the room’s walls felt rather stark for the size. linens were clean and adequate the bed was mediocre. everything appeared clean but the interior side of the shower curtain had - different types of hair on it before either of us got in and a remnant of unused soap remained on the sunken tub’s ledge. shower pressure stunk. entire hotel smells like smoke – even our “non-smoking” room and hallways – but this is a party hotel the place smells like beer sex and cigarettes because that’s what a lot of their customers are there for. we were there on the day of the ucla-usc game and a few rooms down from us was some kind of afternoon party that was loud and drunk. who cares - they were just having a good time. lots of mid-twenties guests this day. we ate dinner at the restaurant. food was alright described better than it turned out to be. bread was tasty and warmed as was the calamari. vibe was very upscale hipster diner-ish; though cheekily designed and low-light. menu was different than what is online. service was indifferent; pushy and hurried though only was at half capacity. i asked for two items from the lunch menu (i’m pregnant and had my heart set on the onion soup and onion-goat cheese tart!) and was told by the waiter who didnt even bother to check with the chefs that the request couldn’t be accommodated even though those items were available for dinner through room service. (is this is a shared kitchen?) waiter seemed to feel his only job was to deliver food not a decent experience. as we were leaving we said something about the ridiculous amount of coffee grains in our coffee even showing the guy and as he walked away he said “well that’s what happens when it’s made fresh.” (?) we pre-ordered our breakfast the night before; it was delivered exactly on time hot and served with a smile. the prices on the breakfast struck us as unusually low for a hotel ditto the meager service charge of $-.--. (e.g. – french toast at $- and - eggs home fries or salad - pieces of bacon (of ham sausage) toast of your choosing juice and a pot of coffee-tea filled with - full cups all for $--!) they forgo the maple syrup and remedied it within - minutes of our calling to request it. we requested a late check-out an hour before we were supposed to depart with no problem. (they moved it to - pm.) check-out went smooth and valet was quick to get our car. by and large it was exactly what we expected. great front desk service sexy and thoughtfully designed room mixed bag of food and downtown la. (agreeably much less pretension than the standard on sunset.)',not_happy
id11057,' very nice hotel with spacious well furnished rooms and bathrooms. very comfortable beds. friendly hotel staff. within walking distance of many of the historic sites. nice bar lounge area off the reception area. very clean. some furnishings showing a little wear.',happy
id11058,' on dec --th to --th i stayed at the w new york in room ---. upon arrival i was told i was upgraded to a spectacular room . i was late for dinner reservations so quickly dropped my things off and went to dinner. later that night i returned to the room and upon further inspection found the following problems - a hold in the wall in the bathroom a significant tear in the rug by the bed an unsightly area around the heating-air conditioning unit and really in general just an awful room. given the late hour i had neither the patience nor the energy to head down to the front desk to complain and figured id discuss the problems at check out in the morning. wow was i wrong. at check out i explained that i have stayed at starwood properties for over --- nights this year and that i was wondering if there was any sort of discount or points allotment that i could receive for my less than spectacular room. i was told by the front desk attendant that there was nothing that could be done. i find this appalling. the basic rooms at the sheraton chapel hill which i stay at for business are much nicer than the room i unfortunately received at the w new york. this was by far the worst starwood stay ive ever experienced!',not_happy
id11059,' i stayed here for the first time for a friend is wedding. this hotel is superb i would highly recommend it. the staff was very professional accommodating and pleasant. the eastern standard and hawthorne are both excellent establishments. my room was fabulous.',happy
id11060,' we travel a lot and stay at hampton inns about -- times each year. we always feel we are getting our money is worth except at this inn. this location almost always overcharges for the rooms (which are only average) and gouge during peak times. the parking fee is unbelievable. there are other better bargains in the galleria area so we skip hampton when we make our bimonthly visit to houston.',not_happy
id11061,' we stayed two nights and were very pleased with our stay here. the room was clean and the beds comfortable nice large tub and robes. the breakfast was very nice and the complimentary snacks in the lounge were a nice addition. my son had room service burger was too rare but they were quick to re-do it for him. the bar had great service good food and fun staff. the shuttle to the light rail station was perfect and the people were all very helpful and nice. the grounds are well kept and the entire place was clean. will return for sure!',happy
id11062,' my wife and i regularly travel christmas to new years and decided on boston this year. when we chose xv beacon we had no prior knowledge of the hotel other than looking at its website and review on tripadvisor and booking.com. we arrived christmas eve the night before the blizzard and you would think that anyone working christmas eve would want to do anything but be at work let alone during a blizzard. this couldnt be further from the truth at xv beacon. the staff was amazingly attentive friendly and helpful without being overbearing. during the night of the blizzard the only restaurant open was the hotel is (mooo) which happens to be an amazing steak place in its own right. the hotel is room service is also served by mooo so we decided to have a great steak in our room snow and wind blowing outside in front of the fireplace in our room...what could be better. from the bell staff front desk concierge and cleaning staff...you simply dont find service like this in most hotels let alone more expensive ones. we highly recommend xv beacon to anyone wanting a great place in the heart of boston.',happy
id11063,' im a big fan of the personal service ive experienced at all the omnis ive stayed at and the shoreham more than lived up to my high expectations. we were travelling with our kids and my sister-in-law who kindly agreed to bunk in with them. i asked the loyalty ambassador katie for connecting rooms and we were given fabulous huge corner connecting rooms (even though it was memorial day weekend and the hotel seemed very full and we had booked in on the omni is discounted rate for that weekend). the kids love the select guest morning drinks that the omni offers too. the omni is a bit out of town; the first day we drove in the second we took the metro which seems a better bet to me.',happy
id11064,' i recently stayed at this kimpton property while on business in dc. from the time i walked in i knew it was going to be an amazing experience and stay. the staff are all very courteous and outgoing. they will do anything to make your stay the best ever. customer service is vitally important in my decision for repeat stays and the staff at palomar won me over. the lobby is very clean and welcoming with its hip decor and music. there is a great manager is wine reception every evening that is a superb networking time and social frenzy. i had a huge room overlooking the street. the rooms are decorated with a nice minimalist touch. the bed and linens like most kimpton properties are soft and a perfect end to a busy day. you couldnt ask for a cooler location. the hotel is right in the heart of dupont circle with lots of fun pubs and diverse cuisine close by. it is very convenient to the metro and just a few stops from the monuments. overall i had an amazing stay and plan to make palomar one of my top hotel choices as i am frequently in dc.',happy
id11065,' my wife and i just returned from ny and while in manhattan we staryed at the crowne plaza. this is a great hotel. friendly staff perfect location (times square) very clean. our first two nights we stayed at the fairmont plaza hotel however at half the cost and double the advantages the crowne plaza was the best choice. when we return to ny we will be staying at the crowne plaza. you will not be disapointed.',happy
id11066,' my boyfriend and i recently stayed at the donatello and we cant say enough nice things about it. it was our first time to san francisco and we booked the resort through shell vacations club. (we are members.) the hotel is centrally located within walking distance of union square and chinatown and within a -- minute driving distance of lombard street the wharf and the golden gate bridge. the room and the hotel were lovely. the room was tastefully decorated with nice colors and a number of windows a large bed and a pullout couch. there was also a mini-kitchen in the room with a microwave small refridge a sink plates cups and utinsels. the hotel staff was exceptional - the valet the concierge the front desk employees the cleaning crew everyone - were extremely nice and very helpful. i would recommend this hotel-resort to my family and friends. it was a wonderful experience.',happy
id11067,' just returned from a - day business trip and stayed at the westin riverwalk. first of all san antonio is just magical at this time of the year. the city goes all out with the holidays lights christmas carolers on the barges serenading at those eating outside along the way. i really enjoyed my stay this trip. the hotel is one of the nicer westins! rooms were clean spacious modern. hotel was perfectly situated on the riverwalk. the restaurant zocco has really great food super service and a fantastic bartender jo-jo - who always made me feel comfortable as the solo female business traveler. (he makes a mean brandy alexander by the way). the staff was extremely helpful and courteous. the westin work out had about - treadmills two elliptical cross trainers one stationary bike several weight machines and a small areas for stretching and dumbells. not bad. the pool was small but seemed to be nice. all in all i would most certainly stay at this hotel again - hands down.',happy
id11068,' we spent - nights here and this was our second stay in the past two years. as a tourist we find the location to be super and the main reason we chose the mayflower. we took light rail from the airport to the end (westlake center) and walked to the hotel lobby from a hotel entrance hall in the center. couldnt be more convenient. it would be better if every day they didnt have the entrance blocked off in the hotel due to special functions. the rooms have everything one could want except for a small refrigerator. we take a queen (only size beds here) deluxe and highly recommend room ---- - it has pocket doors separating the bedroom from the living room . we really like the restaurant and the cocktail lounge and ate breakfast and dinner in one or the other. the locals fill them up so it must be popular.',happy
id11069,' this hotel looks good from the website and the lobby is clean but thats where it stops. the rest of the hotel is dirty everywhere you walk its sticky and nasty.metal stairs are rusted thru - in our room there was black mold on the walls and in the bathroom ( which is not spacious as in the website info). lukewarm water for the shower in the morning was the norm. the toilet had not been cleaned and the hotel had no security that walked the hotel. the hotel maintenance man was very good and replaced the whole ac unit for us. william patterson',not_happy
id11070,' although we arived at the hotel at -:-- am we were able to check in for both our rooms. the front desk staff was extremely accomodating. the rooms were clean well appointed and large for a city hotel. the beds were very comfortable. the rooms were quiet. the hotel was in easy walking distance of the cable cars bart trollies and a variety of restaurants. the concierge was able to make good recommendations for locations for dinner. he also provided good driving directions when we were ready to head to sonoma. we were able to get a great pay-in-advance room rate so the hotel was an excellent value.',happy
id11071,' seedy run down. in need if a serious redo. staff good shuttle service fine.',not_happy
id11072,' this was an unbelievably horrible experience. i checked in at --:-- pm after a long day of work. i am a silver elite member and was told that my room was upgraded. i walked into a hotel room with a gorgeous view. i went to the bathroom to find that there was water all over the floor probably a leaky toilet. i called the front desk and told them that i would prefer another room and was told that they are completely sold out. i dont believe that was true. i waited -- min for housekeeping to show up. no one showed up and then finally when i called again the manager showed up. he was very nice and did make an arrangement to switch my room within - min. so there were extra rooms but the front desk was rude and inconsiderate the first time i called. i paid over $--- for this hotel room only to be bothered with poor service and inconsideration. this hotel is very large and therefore suffers with poor customer service. i expect more after paying such a high price to stay one night. they should train their front desk to determine how to deal with water on the bathroom floor. the customer should not be told that they dont have an alternative room available at that point. especially when it is so late at night and i wanted to do was go to sleep.',not_happy
id11073,' excellant hotel in every aspect size of room spotless clean modern everything worked! anna on reception was a star other girls nice but not as chatty try the ninja restaurant on hudson street you wont be disappointed and try the chicken wings from mudville - again just around corner. close to subway and loads of bars we liked ward --- great personal service from the guys. if you go to ny a personal tour from real new york tours is a must',happy
id11074,' the hotel building is older but care has been taken to update the lobby in a more interesting style. the furniture in the rooms is still old but the mattresses and linens are new and comfortable and the room was very clean. i was given a room with a nice view of the capitol. my biggest complaint and one that would keep me from staying there again is that there is nothing of interest near the hotel. it is not far from capitol hill at all and you can walk there in -- minutes but the highway does a great job in cutting the whole neighborhood off from the rest of the city. there are no restaurants or convenience stores nearby except a mcdonald is. the navy yard metro was about a -- minute walk away but i would not feel comfortable walking there after dark. if i came back to dc i would find another hotel that is more central but if youre ok taking cabs (im not) then this hotel is fine.',not_happy
id11075,' stayed here for one night in a sad looking room with no view. the place was clean but could use a major over haul. having a meal in the atrium is like eating in an airport. the pool is good however as is the fitness center. the staff were friendly. the location is withing walking distance of the main attractions but it feels to be a little bit cut off from the energy of a city center hotel. there is a good grocery story in the lobby which serves great sandwitches',not_happy
id11076,' friendly helpful staff great service clean comfortable rooms great bar-restaurant good location only bad thing was valet parking at $---night but plenty of inexpensive parking nearby. if i go to san diego again i would not consider anywhere else.',happy
id11077,' wasn’t sure how the rooms would be after reading previous reviews on here but i was pleasantly surprised. they are modern but not super-sleek modern. nicely decorated comfortable bed etc. some rooms have partial views of lake michigan. the gym isn’t really a gym. it’s just a guest room that has been converted to an exercise space by putting gym equipment in it. very limited weight equipment in here but a decent selection of cardio equipment. perhaps the best thing about the hotel is its location. you are just blocks from the water so during warm weather months it is easy to get the beach or along the water to exercise. also near the hotel are the restaurants and bars of the gold coast. they aren’t the world’s best restaurants but there are several restaurants full of locals for drinks and dinner so that’s nice. in nice weather the streets around here will be packed. you are just a few blocks from michigan ave a reasonable walk from the river in decent and not too far (though a bit of a walk) from multiple el stops.',happy
id11078,' this was by far the worst hotel i have ever stayed in. the only thing good about the hotel was the price. i guess the saying that you get what you pay for holds very true for this property. the disaster started as soon as we got to our room. we were given one of the renovated rooms which was actually a pretty huge room with two queen beds a chest of drawers and a tv. that was all the furniture we got. the rest of the room was obviously empty. no ice chests no coffee no coffee maker no fridge no chair or couch. absolutely nothing. the room was horribly hot and we turned the a-c on. we very quickly discovered the air conditioner wasnt working. it took calling the front desk three times and their solution was to send a fan over. thanks to one of the service guys who insisted that the room was too hot we were moved to a new room. the new room was also a disaster. the air conditioner worked but the furniture was old and smelly. we were woken at - in the morning by another guest who had also been assigned our room by the front desk staff. then we were worken again at - and - in the morning by drunk guests returning to their rooms. breakfast was awful. cereal and a muffin. the breakfast area smelled like urine and there was mold growing in the courtyard. they claim their pool is heated.....not so. the fitness room had only one equipment an elliptical. their high speed internet was broken and wasnt scheduled to be repaired for -- hours. the whole thing was a disaster. we were scheduled to stay for - nights and we had to change hotels after one night. horrible. not worth the money you save and there are a lot of inexpensive hotels in san diego with better quality and service.',not_happy
id11079,' dont make the mistake and stay here unless you want awful indifferent service and outrageous charges. it starts with an additional $-- resort fee for wi-fi service and no coffee in the room or any other place in the morning except by going into the restaurant. i had requested a quiet room. the room in the main building was over the bar which rocked til mignight and there was an outdoor party behind my room with a loud band and firecrackers til --:-- pm. when i called the front desk they told me that i could come down and get some ear plugs. apparently that is what they do as the clerk acted like they have to give them out all the time. the termiinal at the airport would have been a quieter and better place to sleep. no one in management called to apologize or provide another solution. dont bother going here and try the westin or palms instead. this place is old and over rated. you will regret it. the room cost $--- and the place does not care about their guests.',not_happy
id11080,' this was a last minute trip and the hard rock was picked a bit on the warily side as the best option available with the package. we shouldnt have worried the hotel is nice renovation with one of the best locations in the city center just off the chicago river and across the bridge to the miracle mile. check in was a piece of cake involving a friendly upsell to a corner room with a great view. knowing wed be in the room so little we opted to stay with what we had. so instead of the corner room with a view on one side we got a gorgeous corner room with a river view! thank you front desk despite gene simmons licking down at you you gave us a wonderful space for the weekend service was good across the board but sometimes lacking in the conceirge department. there always seemed to be someone there when you didnt need them but when you had a question empty desks. the china bar and the lobby bar are both pretty much useless and expensive. go wander elsewhere for a drink. that said all in all id gladly come back. the room was nice and spacious and the location made for easy access to hop elsewere on any el line. it was a really nice stay in chicago!',happy
id11081,' to be - blocks south of central park and a skip away from times square and -th avenue there is nothing better for the price at this attractive and well located hotel. the suites are huge with two bathrooms a dining and sitting area and a spacious bedroom. we went as a family of - and had more than enough room for our kids who slept on a pull out couch. this hotel was worth the price as other compatibles would have cost several hundred of dollars more. my only regret is that the king bed in the master suite sagged in the middle so it was not so comfortable. the bed is well dressed but the mattress needs changing. conversely the pull out sofa was much better than most that you find inon hotels. if the mattress had been new then it would have been a grand slam.',happy
id11082,' we accompanied our daughter who was on business & turned it into a - day holiday. the hotel was lovely - room small but clean modern & very central - one min to times sq. loved it & would definitely stay there again. the whole experience was everything and more.',happy
id11083,' entire stay felt like i was at a high-end recreational resort. the accommodations were spacious and gracious and our suite was immaculate. beds-sheets bathrooms kitchen area were exceptionally clean and well appointed. we dined at the restaurant during our entire stay and each time the food was excellent and beautifully prepared. the hotel staff was very responsive and hospitable and took extra effort to ensure that all of our needs were met. the grounds are well kept and the pool diving pool and spa are well maintained and supervised. did not expect an airport hotel to have that resort feel -- all in all our stay was outstanding in every way.',happy
id11084,' the staff is very attentive. room service food was ok. room is very dated. hotel is quiet but furnitre looks soiled. must be other options.',not_happy
id11085,' i just returned from a stay at this hotel and we enjoyed our time there. we were in the east tower on the --th floor with a city view. we have stayed at this hotel before and always try to request a city view room and view of the airport. this may sound strange to some people but we actually consider it a plus that the hotel is right across the street from the airport as we enjoy watching the planes land and take off and noise does not bother us. the lobby is nice with a nautical motif and large fish tank. the one thing i found funny is that our room decor did not seem to complement the nautical theme of the lobby. i almost felt like i was in two different hotels going from the lobby to the guest floors. the room was what i would call fairly generous in size (at least compared to some other cities). since the hotel was nowhere near capacity during our stay (in fact is was empty the first --- nights) the casual cafe-coffee shop was not open for breakfast. only the main dining room was open. when a conference group came in during our -th day there they opened all the restaurants. we really did not utilize the dining options. for the first --- nights we were there the main pool was closed for repairs but the smaller pool was open until --pm. the healthclub also closes at -pm. the hotel offers both valet and self parking. i would definitely plan to stay at this hotel again.',happy
id11086,' i arrived late and had to leave the next morning but i found the moorpark to be an excellent location for business in silicon valley - right off i---- - comfortable clean and efficient. the breakfast buffet was reasonably priced and delicious. i will be back.',happy
id11087,' got a great rate via the hotel website. stayed here for - nights while visiting seaworld. the hotel is winding up remodeling. the rooms were very spacious and clean. they smelled brand new! plenty of room for our family of - with the living room and separate bedroom. we had a corner room and these are a bit bigger than other rooms. my parents were next door and were not in a corner room so their room was a bit smaller yet still big. our kids really enjoyed th koi pond. one of the hotel staff gave them some food for the fish. that was very relaxing after a long day on the road. the breakfast was yummy. the lines were long but the food was well worth it. all of the hot foods likes eggs bacon sausuage french toast pancakes etc. were cooked to order. check in was a breeze. we will definately stay here again when traveling to san diego. this is one of the nicest hotels that weve stayed at.',happy
id11088,' i stayed at the hampton inn for a week over christmas ---- with my daughter. i found the staff to be very pleasant the room was a little small but we got if for a good price and it was always nice and clean. it was handy to both uptown and downtown manhattan and there were a nice collection of shops bars and restaurants. we walked to the ferry area and even across brooklyn bridge from the hotel. (not a short walk though) it has an all you can eat breakfast (included in our booking) but you have to get in a bit early to get a seat as it gets a bit crowded.',happy
id11089,' the luxury pillow top beds egeyptian cotton sheets soaking tubs marble sink-vanity separate shower upscale bath products challenging golf course and wonderful golf course view superb spa and spa products all put the ballantyne in the upper echelon of resort hotels. no complaints whatsoever with the room or its amenities! turn-down service did just that..turned down the bed but didnt pick up or replace a single wet towel. dinner however was an entirely different story! the main restaurant traditions seemed understaffed ...there were - waiters and two tables seated but both tables waited laboriously for service. we were seated by the security guard who directed us to the restuarant when signage was inadequate when she realized there was no one else to seat us! service was slow with waiters in this restaurant going to other areas to relieve workers for ismoke breaks etc. the food when served was very over cooked and dry...halibut and grouper done to a crisp (and not in a good way!) while i would not hesitate to stay at the hotel again i would make dinner reservations elsewhere.',happy
id11090,' what a great hotel in a great location we really enjoyed our stay here we found a lovely new fun irish bar full of irish staff a few blocks away at sacramento and sansome the irish times highly recomended great food plus all the sports nfl collage ball you could possibly watch and open - days a week to boot. dont forget to check out chinatown while in the neighbourhood',happy
id11091,' we stayed at the w for a long weekend and were thrilled with the hotel and the location. it was five or ten minutes from everything we wanted to see or do (paramount tour grauman is chinese theatre sunset ranch). the rooms could use more seating but are beautiful with comfortable beds. the public spaces are red carpet worthy yet welcoming. the night scene is hopping.',happy
id11092,' stayed two nights at this wonderful hotel located on historic houston street. from the moment we were met by the valets until we drove off two days later we couldnt have asked for a better visit. mario took care of our bags and assured our bicycles were kept locked up for us. he showed us around the hotel prior to going to our room. and made sure we knew where everything was while unloading our bags. we were helped by the front desk with dinner reservations and they promptly called our room to confirm them. as some have mentioned the hotel is on the darker side of the lighting scale. but i fully expect that in a funky and hip hotel. i had no complaints at all during our stay. the staff greeted us constantly and were all helpful if we needed them. upon leaving mario even helped get some ice for our cooler as we were driving -+ hours that day. would definitely recommend this hotel to anyone!',happy
id11093,' very good hotel in the centre of new york. brilliant value for money staff are always friendly and to answer any questions. the hotel was very clean fresh towels and bedding every day! we will be going back to the new yorker soon!',happy
id11094,' im expecting a good stay at sheraton. but so far im not impressed. -. when checking in i was let go with a key and a room number only to find the key didnt work after a long walk to my room; there happened to be some housekeeping ladies down the hall i said excuse me and tried to get help from them. but they turned away. not sure if i didnt speak loud enough or they just didnt care; so i returned to the reception (again a long walk) it turned out i wasnt checked in at all in the first place. what a shame! i was given a drink coupon which helped a bit; -. i checked the emergency evacuation plan on the back of the door. the floor map the core of the plan was barely readable! it was just too small! -. the internet is a pain. i bought time for the internet ($-- per day for high-speed internet). i used it on my laptop. then when i tried to use it on my iphone the system gave some message which i had no idea what to do. i was lost and had to call the helpline to get the problem solved. come on it is just an internet! even a cheap motel can do it better than here. ok. ill explore more and keep updating... hope at last ill have a memorable stay.',not_happy
id11095,' we will never stay at a wyndham (or use hotwire) ever again. awful experience. when the fire alarm goes off a half dozen times throughout the night (because of the hotel humidifier....in fl?) the purpose of renting a hotel is moot. the hotel looks like it hasnt been updated since the ---- is and there was an all around dingy feeling. the staff were nice enough and the beds comfortable (not that we got to utilize their purpose)...just a bad visit that has turned us off to the two brands.',not_happy
id11096,' we were greeted immediately & received our room info-keys in just minutes. the staff was friendly-helpful at all times. i noticed most of the staff had smiles on their faces even when speaking w-each other. i attended & stayed here as attendee of parents of murdered children conference & the meals were great. a couple of meeting rooms had a small problem w-room temp & audio but overall met our needs. sure a lot of walking around but glad meeting rooms were close together. disappointed that our auction book store & comfort rooms were on different rfloors than the rest of the conference making it difficult for me to go to them between workshops. check-out was even quicker than check-in & was accurate! definitely would recommend a stay here.',happy
id11097,' we just checked in to the hotel. as youve read already the location is perfect: near union square cable cars convention center... the room and bathroom are very clean. yet for the money we paid we hoped to find a bathtub in the bathroom and some curtains instead of shutters in the bedroom. so you know we combined a business trip with some extra days for exploring the city. overall we had a good first impression of the hotel though.',not_happy
id11098,' another awesome visit and stay at parc -- staff friendly and very helpful excellent location... hated to leave!! ------------------------------------------------------------------------------------------------------------------- --------------------------------------------------------------------------------------------------------------------',happy
id11099,' a very good location ang a good standard room. the staff could be more polite.but apart from that an exellent first visit to new york and would stay here again even if it is just for the location. and the air con was a life saver one day it was -- degrees with ---% humidity but the room was it was more like --. the bed was the best i ever slept in and the plasma tv says at all.',not_happy
id11100,' just returned from a --day family vacation to chicago and we were impressed with the doubletree hotel. all the staff were friendly and helpful throughout our stay. concierge helped us navigate our way on bus routes and helped my husband figure out a problem with his stubhub tickets for the cubs game. getting around town from the doubletree was easy and we were chicago newbies. the bus stop we used most often was - blocks away. we were close enough to walk the whole way to navy pier. we parked our van at interpark which is just across the street from doubletree and significantly cheaper than the hotel lot. we could see our car from our hotel window. very easy walk to dominick is grocery store (bought our visitor bus passes there) ---- west egg cafe baskin robins ice cream. everything you need is nearby. the room was clean had - queen size beds and bathroom was fine. room had ironing board and hair dryer. we were advised at check-in to move the snack tray (with computer sensors on it) up high so our kids wouldnt fool with it causing charges to the room. when my husband tried to move the tray up high all the snacks fell off and we were worried we would be charged for everything! the front desk clerk was understanding and said it was no problem. this must happen often... the rooftop pool was nice had plenty of chairs and towels and was the perfect relaxation spot after our long days of sightseeing. kids thought it was cool to swim on the rooftop surrounded by all the buildings of chicago. an unexpected bonus: we could see the wednesday night navy pier fireworks from the rooftop pool area. we did not want to pay $-- extra to have a refrigerator in the room so we brought our own cooler with drinks some kid snacks and a gallon of milk. this way we could eat a quick breakfast in the room (single-serve cereal bowls and some fruit) before heading out for our activities. saved money and more convenient and we just refilled the cooler with the hotel ice machine when needed. this hotel was perfect for our needs the location was great staff were friendly and the price was right. we did not have trouble with elevators. there are - elevators running at all times and though we were on the --nd floor we never felt like the elevators were slowing us down at all. we loved our trip to chicago and the doubletree hotel was the perfect home base for all our activities.',happy
id11101,' we arrived late and tired after a long journey and were welcomed like old friends so were immediately revived. staff unfailingly friendly and helpful. we were given an upgrade so had a kitchen attached to our room. the room was large and very comfortable clean and well equipped - the free wifi worked well too. best of all was the afternoon cheese and wine get-together where we made fascinating contacts with other guests. we were offered free wine and snacks for over an hour with a waiter coming round to fill glasses. there was a jar for gratuities which we gave to generously because we were so impressed. breakfast was included and this was a simple selection of pastries and fruit with tea and coffee - really all you need to fortify you for a day exploring sf. good position near union square. you can walk to fishermans wharf but better to go on the cable car!',happy
id11102,' after reading the negative reviews i was not expecting much in the way of comfort cleanliness personnel etc. but i was so to find that it was a most enjoyable experience. the room was clean as was the rest of the property the personnel very friendly and helpful and the complimentary breakfast offered more choices than most. it was quiet and provided a very relaxing atmosphere. i sensed that if there had been a problem it would have been adressed and resolved so i dont quite trust anymore the one-sided review conversation forum. try it.',happy
id11103,' great location with nice sized rooms. i do a lot of business travel and this hotel was on the same level as w hotel with the added bonus of great rock-n-roll memorabilia. wife and i had a great comfortable stay!',happy
id11104,' i have stayed here a few times in the past - years. it has only gotten better. this is a first rate hotel by any standard. the staff is perhaps the best hotel staff you will find anywhere. very professional courteous friendly and helpful. i love this hotel! this last stay i had a slight problem i misplaced a shoe bag in my hotel room. it was a very silly thing. it may have very well been my fault. i just couldnt find it and neither could housekeeping. initially they thought they might have thrown it away by mistake they were quite apologetic. when i left i called security at the hotel. the shoe bag while having almost no commercial value was a very well made old cloth felt bag passed down to me from my father. the security person treated this as if it was an heirloom diamond ring. after an exhaustive search of the room and key records to make sure it wasnt stolen they found my shoe bag after they re-searched the room for the um-teenth time. this only happens at a hotel where the staff really take pride in their jobs. i travel a lot for business. by and large i find it is not much fun. but this is one of my favorite all time hotels. you can relax here and it is a perfect jumping off point to see and enjoy boston. whoever runs this place should give lessons on how to run a hotel right!',happy
id11105,' i stayed at the hotel with my husband a -.- yr old and a -- month old infant. we stayed for - nights. we have been reading a lot of the reviews before booking and decided to go with hampton inn because of price and the location. we made sure to ask for a room facing the front - habor. at night we could hear the trains but it wasnt to a point where the noise would wake me up. if you were still awake in bed you could hear it but it was like a backgound noise from a far. they provided ear plugs but i did not need to use them. my children did not wake up at night from the train so which means it wasnt bad at all. i slept very well as the bed sheets felt very clean. the washrooms were clean. service was great. when we arrived the hotel system was down but the staff did not delay us from checking in. they still gave us our room. it also included breakfast..which was surprisingly good. i thought it was breakfast only with croissants and bagels...but there were hot food i.e. eggs sausages..and two machines where we could make our own hot waffles. it was awesome with variety of juices. to make our trip even better the shuttle took us to the zoo and to the horton plaza at night. service was so good and they made our trip so much easier with the - kids. overall i really enjoyed staying and hampton and would definitely stay again the next time we visit.',happy
id11106,' the hotel had everything we needed for our first trip to the dallas area. the hotel is centrally located clean a friendly staff and good food. the rooms are good size with all the usually amenities. i would stay here again when i visit the area.',happy
id11107,' we stayed here for two nights this past weekend. the staff were great - very friendly at check-in and check-out and the bell hops took care of us on our trip back to the airport. we had planned to take a taxi but they noted that they had a car service we could use and it was a flat rate in a nice sedan. much nicer than a taxi ride for the same price. and the staff mentioned our anniversary at check-in and we found a gift waiting for us in the room. nice touch! our room was clean and fairly spacious (king premiere is what i believe they called it). we had a king bed and a sitting area with a couch and chair. the floor to ceiling mirrors were an interesting touch. ;) our room faced a busy street and it was readily apparent that the walls were pretty thin. we faced a parking garage (with a safeway - so grocery items are close) and every time the exit gate opened an alarm would go off. we heard that all throughout the night. and trash pick up one morning and normal motorcycle-car traffic sounds were pretty loud. but having stayed in big cities before - it is kind of normal. still... that is the reason for an average on the sleeping rate scale. the location was nice - just a couple of blocks from the wharf. and plenty of places to eat-drink in the area. if you come out the front door - cross the street and then go left and there is a great place to eat breakfast (hollywood diner or something very similar). huge omelets!!! the hotel is pricey (almost $----night for our stay thanks to a reduce sunday rate) but that is pretty much the norm for fisherman is wharf. would stay here again.',happy
id11108,' my husband and children were looking for a room to stay while we visited six flags fiesta texas and since he stays at holiday inn for business we thought wed give them a shot. first off they offer no continental breakfast at the very least. come on how hard is coffee juice and doughnuts? instead you are offered a --% discount to their onsite restaurant. secondly we were given the option of a late checkout and we took it only to find the wifi no longer worked the second day without an additional password that we had to call down for. lastly the room was stuffy! we lowered the ac to -- degrees in an effort to cool the room and it struggled all night. save your money and head on down a bit further for a better hotel!',not_happy
id11109,' this property has been renovated. while not in the newest area of la it was convenient to our location in encino. the staff was friendlhy and helpful. rooms clean and quiet. the common areas were not very enticing but the value was excellent and all i was looking for was a good room.',happy
id11110,' close to space needle and emp and duck rides parking lot was poor.',happy
id11111,' i stayed at this hotel for four nights during a business trip. the hotel was extremely noisy and i was woken up every night (between -am--am) either by people shouting on the corridor having a phone call right in front of my door or having a loud conversation at the ice dispenser-soda vending machine which was located right next to my room (and was about as noisy as an a-c unit). the walls are too thin so you can hear everything that is going on outside the rooms. the experience of my colleagues who were staying on different floors was similar. the rooms arent bad but certainly not upscale. the elevators are old and take forever. the staff wasnt rude but not overly friendly or helpful either. on the morning when i left i wanted to call the reception to tell them to call me a taxi but nobody picked up. for $--- a night (excluding breakfast) id expect a little bit more than that and ive stayed at significantly better hotels downtown for less. there is also a safe deposit box for which youre charged extra whether you use it or not. also stay away from the tresoro restaurant; the service is good and friendly but the food is below average (and certainly not authentic italian).',not_happy
id11112,' we stayed at the penn it was okay you get what you pay for some of the reviews on here are a bit over the top.. central to manhattan on seventh ave no problems at all for us if you are going to the penn judge it for yourself...',not_happy
id11113,' us$-- for a room with - double beds. internet access provided.',not_happy
id11114,' for all those fellow travelers who are tired of airports and the eternal stresses that have developed around simply taking a plane ride you will find tremendous solace in a small island of tranquility at the grand hyatt dfw airport. on a recent trip to ixtapa-zihuatanejo mexico we were traveling through dfw from washington dc. due to forecasted snow on our day of departure american airlines cancelled our outbound flight and they re-booked us so that we over-nighted at our expense though in dallas in order to catch the one-day-a-week flight to ixtapa. you should note that there are two hyatt hotels at dfw. in terminal c is the hyatt regency dfw and in terminal d is the grand hyatt. we decided to choose the grand hyatt given that our plane was due to leave from this very same terminal. to our surprise the grand hyatt is a stunning hotel even superior to any city hotel in which we have stayed let along the reputation of “airport” hotels. in the event that you arrive at any other terminal there are regular (free) airport shuttles that will take you to the grand hyatt in terminal d. for starters once one collects their bags in terminal d it is a very easy walk and an escalator ride to the elevators to the hyatt. what struck me as we approached the hotel elevators was that the american airlines check-in (for our following day departure) could not have been more than -- steps away with the security area literally adjacent to it. nothing like rolling out of bed and checking-in for your flight! exiting the hotel elevator you will be presented with a well appointed lobby to your left and to your right a very attractive bar and restaurant. this hotel also offers conference facilities that are rather impressive. our west facing room was a suite on the sixth floor that was spacious with a living room and very large bedroom. the décor is modern and minimalist with a very fancy lighting and (electric) blind-curtain system. the standard amenities are all included. yet a peculiarity was noted that we never experienced: you have to call the reception so that they can deliver a coffee maker-pot for the room. this is very odd. although the rooms are well insulated and may be stating the obvious you will hear some noise of the departing aircrafts even if they may not be using the runways in front of terminal d. yet traffic subsides significantly after --pm. a quick tour of the property is worth it not just to familiarize oneself but to appreciate the many amenities. aside from the expansive conference facilities and business center it has a very good fitness center outdoor pool and sun deck. features that i am sure would come in handy when staying during warmer months. the restaurant is very large and attractive. we have a very tasty breakfast the following morning. this hotel was a great stress reliever due to our initial tempestuous departure and it reset the tone for our one week vacation.',happy
id11115,' after reading a lot of reviews about this hotel i thought id just take a chance since i got a good deal with free parking. i have mixed reviews about my stay in this hotel. the location is as perfect as it can be - right on wisconsin avenue where all the restaurants and trendy stores are located. the major m street is only a block away and washington harbor is in a walking distance from the hotel. there is a metro stop-circulatory right in front of the hotel which takes you to union station via m street downtown china town smithsonian museums and the mall so id strongly suggest you to take that mode of transportation ($- per ride or $- for a day pass) rather than a taxi or your car - saves a lot of money and time. despite it is ideal location the hotel is pretty old and needs a overall makeover . the bathrooms as well as the room itself needs a lot of updating. i could see molds on the corners of our room ceiling and our bed post was broken as badly repaired. the tv is are one of those old models and none of the channels are clear enough to watch. i would recommend this hotel for it is ideal location and only if you get a good deal.',not_happy
id11116,' clean friiendly and in a great location. good sized rooms with en suite. the hotewl was quiet and we heard nothing at night time. if your on the trip of a lifetime then its not the place if your made of money its probably not got the facilities but if you want clean friendly and homely then its great value for money. for uk guests its a bit like booking into a seaside guesthouse and being pleasantly surprised by the standards. i researched the net for hours and hours before i booked and if your spending less than $--- per night on a room you wont beat this place.',happy
id11117,' walking from the old greyhound station to the new my camera had to record the black metal staircase against the red building half an hour later after getting two night on priceline at a fine rate i was more than surpried to find myself checking into the same building on -th ave in historic gaslamp district. so convenient for my preferred walking habits accesible to cbd convention centre etc. trainee check me in had a good room with a bathroom view of the high end hotels and street. pity there was no computer for resident is use i am one of those without laptop not smartphone. all i all will stay again if i get the same rock bottom rate. oh yes the historic lift was a joy to ride and was the access to the rood for seeing the city and different times of the day',happy
id11118,' our room was clean and very nice. the staff was very friendly and helpful. worth the price.',happy
id11119,' hi stayed at the embassy suites for - nights for a couples trip to chicago. the rooms are clean and modern. i like the fact that the living room is seperate from the bedroom so if you woke up early you could watch tv take a shower with out disturbing the other person. they have a free cocktails from -:-- to -:-- every day. awesome! view of the lake was ok..lots of building to look thorough but im there to enjoy the city not see it from a window. it was near navy pier and walking distance to shopping. i reccommend this hotel!',happy
id11120,' we had some reservations staying some distance away from the usual mid town hot spots but were very pleased to find that the hotel is so close to the main subways including the a line express which will get you to the action within -- mins the hotel is also close to tribeca greenwich and chinatown so gives a different perspective on ny life. the financial district itself is also well served for good restaurants and bars. the hotel looks a bit tired from the outside but we found our room to be spacious and very clean. the bed so comfortable the bathroom - small but it was all there and again very clean. in short great value and location - would definitely go there again',happy
id11121,' we booked a great rate of £--- per night for a deluxe room including breakfast for - and valet parking. check in was fast and efficient although we were given the wrong room type initially. i suspect the rate we booked might have been a mistake as it soon disappeared online and that the hotel were trying to get away with giving us a standard room because of this. anyway this was no problem and we were swiftly moved to a deluxe (corner) room. the room is lovely and large with huge windows on two sides overlooking coit tower in one direction and towards nob hill in the other. the room was decorated in soothing grey-blues and neutral tones and was truly a relaxing and pleasant place to be and wake up every morning. the bed was large and comfortable and the room was equipped with a soft seating area in one corner a table with four chairs and a huge desk area - nothing had been overlooked. the entrance lobby was large enough to accommodate an extra bed for our - year old which worked great as it felt like she had an area separate to ours. the table and chairs was a fantastic bonus as we were able to comfortably enjoy take-outs when getting over jetlag and not feeling like eating out. the bathrrom was large with a floor to ceiling window (which let in lots of light but it was rather disconcerting to sit on the loo overlooking the buildings opposite!!). unfortunately our room did not have a bath just a large walk in shower. we did not notice this until after the bell boy had left us and did not have the heart to complain again due in no small part to the room being so fantastic in every other way. the breakfast included was good with plenty of choice of cereal and dried fruits yoghurts toast muffins etc and a small selection of cooked items. we had to pay extra for our small daughter but this amounted to probably $-- a day including tip so we didnt mind too much as we were getting a good deal overall. we didnt eat in the restaurant-sports bar but it looked busy and buzzing when we passed. the pool area is nice although in april the heated pool was not heated enough to compensate for the rather chilly air but no matter. overall this was one of my favourite hotels during our trip to the us. we were once loyal fairmont guests but decide to forego the opportunity to stay there on this trip to san francisco. at no point during our stay did i ever regret this. the hyatt is well placed for touristy things that kids like at the wharf and is convenient for transport links elsewhere. i would definitely return here.',happy
id11122,' great place for stay to hit the northwest highway @ --e area or composite drive area of dallas',happy
id11123,' we stayed at this hotel because it was a bit less costly than many other area hotels. the room was big enough and the hotel isnt a fleabag place...its tolerable but dont expect the ritz carlton. finishes are banged up and worn and there isnt too much care that goes into the place. when the lobby furniture is stained and threadbare it tells you something about the management. you wonder what might be lurking in the carpet and the mattress. for a little more you can stay at the excelsior on --st bet cpw and columbus...its much better.',not_happy
id11124,' we chose this hotel because of the location. and it was really sufficient for our needs. the staff was excellent. really friendly hospitality and eager to help out. we were quite surprised to see the hotel room had ear plugs on the desk as well as sleeping pills on top of the mini bar. we were on the second floor the first night and requested to be moved because the noise from the street and the construction nearby was loud most of the night. the earplugs didnt work! they are currently undergoing renovations to the outside of the building so the view was mostly of scaffolding. there was no hot water in our room despite a request to have it looked at. we were moved to a floor higher up for our second night and it was a much better experience. sleep was easier and the room was cleaner and had hot water and was more enjoyable for us. (although it wasnt the cleanest hotel ive ever stayed in). my advice is to make sure you are on a higher floor. the hotel didnt have room upgrades available despite their request to upgrade you when you advertise your stay on social media. despite all this we still really enjoyed our selves and would say we had a good experience.',not_happy
id11125,' we stayed at the belleclaire for eleven nights during our summer vacation. the hotel itself is nothing special but the room was at advertised quite spacey and even had a window-type airconditioning unit (which wasnt mentioned on expedia). the room and the (shared) bathroom were kept clean and for the budget price there was nothing to complain about. all in all it was good value for the money considering that this was central manhattan. however as of august ---- there is still construction work going on. after one week they started installing new floor panels in the neighbouring rooms. after complaining we were offered a room on a different floor; the new room had the same standard as the old one but was smaller and had a window to the backyard. we were told that our original room was the only larger economy room so we decided to stay there in spite of the noise. (on the pro side theyll now have renovated rooms with wooden floors instead of worn carpet). the location was very good central park is only two blocks away there are subway stations nearby and a bus is also going from the --th street - which is much nicer than the subway if you have the time. there are supermarkts food places and plenty of city life; if you like you can also get to many attractions by foot. the staff was generally friendly and helpful. by the way if you want to make international calls get a phone card from the newspaper shop around the corner (as the receptionist suggested to me). youll still pay $- per call for the line but that is much better than $---- per minute ;-)',not_happy
id11126,' im not really sure how marriott allowed this hotel to brand itself as a renaissance. my wife my one year old son and i were stranded in philadelphia after our flight was cancelled. here is my review- -. transportation. the airport shuttle drivers were terrific. the individual that picked us up from the airport was friendly and helpful. another shuttle bus driver agreed to take my wife to a local store to get baby formula. they went well beyond their jobs to help out. -. physical condition: as we pulled up to the hotel i immediately recognized the hotel as an old radission that i had stayed in back in --. given that the hotel was now carrying the renaissance name i had expected that it had been renovated. no such luck. the room (room ---) was aging the door lock latch was broken and the bathtub drained extremely slowly. -. cleanliness: the hotel housekeeping staff isnt performing its job. there was a stain on the comforter and a dirty tissue from a previous guest left behind the curtains. additionally our room had an indoor balcony that had a dead cockroach on it. if youre an optimist i suppose you could say that it was an indication that they hotel is pest control service is doing its job but id prefer not to see cockroaches in the hotels in which im staying. -. service. i had to make the request for crib three times before one was finally brought to our room. i will say that my negative experiences were all with the nighttime hotel staff. our interactions with the day staff were somewhat better. i hate to give this hotel a poor rating because the shuttle bus drivers were so helpful and went out of their way to help. however the reality is that this hotel is a really about a - --- star property.',not_happy
id11127,' i live in chicago and had stayed at the trump chicago once when it first opened. i had a standard room and was blown away at the excess amenities. in most hotels you need to book one of the more elite rooms to have a wow factor but not at the trump. since i had such a great experience the first time i decided to look into booking a suite for my --th birthday. i explained to the concierge that i was hoping to have a small get together in the hotel suite. upon arriving i felt like a queen. when i first walked into the suite there was a birthday cake with a card hand written from the gm. the suite had a guest bathroom ( complete with a tv in the mirror) a full service kitchen fully stocked with numerous bottles of champagne snacks and other alcoholic beverages a full living room and dining room and master suite. the master suite had floor to ceiling windows with an amazing city view. the master bathroom had a huge double vanity separate room for toilet and full jacuzzi tub and separate shower. there was a separate powder room and of course there were already robes and slippers laid out on the huge california king. the suite was also wired with surround sound three plasma tvs and two ipod docks. i was beyond amazed at this room and i was able to have a fabulous birthday. the trump truly is about living a life of luxury. i would certainly recommend this hotel to anyone who is interested in seeing chicago in style. i have been to both bars at the trump on this occasion as well as others. the drinks are phenomenal and are all hand crafted but quite pricey. the only negative thing i would have to say is that i was quite astounded at the amount they charged for incidentals. on a $--- room there were over $--- in incidentals which was insane. also they accidently charged someone is bar tab to my room.',happy
id11128,' i will admit that my family and i had a lovely time. my --year old loved the ponds and lagoons filled with ducks and other exotic birds (buy feed in the market and you will be surrounded by them!). we mainly stayed at the larger pool which had bar and grill service. the pool is nothing fancy but not very deep so we did not have to worry as much. i wish that there were slides or a water feature--something to make the pool stand out. the room was fine--again nothing fancy but pretty large for a standard garden room (make sure that yours is not overlooking the parking lot). we enjoyed the chairs on our patio overlooking one of the lagoons--we brought a couple of bottle of wine and were able to chill it in the in-room fridge. there are no luxuries (some would say no basics even)...no robe not water bottles no turn-down service no hair dryer only - glasses and - paper cups for coffee. in fact we returned to our room at -pm one day and it still had not had maid service--we called and it was close to -pm when she came. not happy about that. but on the whole the room was clean and pleasant. they still have the ancient in-wall a-c which needs updating. there was also bits of trash around the entrance of our room--it is these small details which completely keeps the place from truly being a resort. but the barefoot and baleen restaurants are excellent--really good food nice ambiance generous portions. room service was fast and delicious. my child cried when it was time to leave because we did not have enough time to do all that there is to do (we missed the movie at night over the pool the bike rides fire pits on the beach). so in some ways it was fantastic some ways completely disappointing. truly as long as the kid is happy the bed is decent and mom can get a good cocktail i count our vacation as a success.',not_happy
id11129,' my first time in detroit. loved it even though its vast. had a room somewhere on the --th floor with exceptional views. i am sure i could see the curvature of the earth when i looked out at the sun rise.',happy
id11130,' let travel agent make this booking for us and since it was only for - nights i didnt bother to check it out. first paid too much at ~----night but that is not the hotel is fault. hotel is well-located fairly quiet comfortable bed so slept well. i suppose those along with cleanliness are the most important things to us when we travel. expected more though. bedroom on --th floor was tiny barely room to move around and no space to even stow our suitcases without having them in the way. tiny bathroom shower no bath. no in-room safe. fitness room had a handful of aerobic machines single universal gym with very small weight stack. free wifi and computer in the lobby - wifi was fine but lobby computer was painfully slow. lemon-water at the front desk was a much appreciated touch on return from our many walks around town. staff friendly enough. didnt eat or drink in-house as there are many places to eat and drink within a block or two. one thing we really did appreciate was that on check-in we were given printed lists of recommended places (restaurants sights activities) to go including walking distances and directions. just to repeat other comments that we agree with - hotel now looks tired and worn but is ideally located for sightseeing in and around boston .',not_happy
id11131,' this is the worst hotel i have ever stayed at. we booked two suites for the weekend months ago and when we arrived at -pm we were told they had been sold. we were offered a downgraded room and told we could shower in the gym and wait in the lobby until -:--pm!!!! when our room (notice the lack of plural here) would be ready. we had booked the room for a special engagement and the entire experience with the hotel was disatourous. having been downgraded in rooms we expected a comp. after some strong words we were offered - bottles of champagne. it never came. then there was the rollaway bed we needed again since we were downgraded. we called and called and talked to teenagers (i mean managers). the rollaway arrived at -am. the worst part about the experience was the inability of the staff to take care of their guest. at any hotel you would expect a complimentary room drinks free breakfast etc. nothing! the staff are powerless fraternity brothers who clearly cant read the hotel is customer service manual if there is one. this place is awful. do not go here. did i mention the couple having sex outside our window and the used condom on our patio in the morning?',not_happy
id11132,' could not be a better location - right near the inner harbor but also near historic cobblestone streets on the other side of lombard street.....my stay was so relaxing and every effort was made to accommodate me by geoffrey merriman who had arranged my stay and then also by his friend and co-worker samantha kaye who both introduced me to mo is seafood with a delicious and plentiful dinner. geoffrey and samantha make a great hospitality team and i cannot wait to go back to brookshire suites on my next weekend away!',happy
id11133,' we only stayed one night but it was just what you would expect from a hyatt place: clean modern and comfortable. the wireless internet signal was very strong. we used the hotel shuttle service to and from the airport. the shuttle left right on time and when i called the next week for a ride back the shuttle was there immediately to pick us up.',happy
id11134,' had a great stay at the ny marriott east side. the staff was above and beyond friendly and helpful from the valets bellman front desk staff and housekeeping staff. lobby was beautiful. guest room was larger than normal by ny standards and well appointed. location was convenenient. would definitely return!',happy
id11135,' while in dc on business i stayed at this hotel for a week. their website states that this hotel was built in ---- & believe me it shows. while not the worst ive stayed in it has a lot to be desired. the staff is quite nice but the rooms are quite small. there was a small new flat-screen tv but few channel selections. the closet was almost non-existent. the ac is noisy and i had to have maintenance in my room - times to correct cooling problems. i had the ac set at -- deg. & the room remained quite warm. across the street a building is being demolished while right beside club quarters one is being constructed. the demolition work continued throughout the night sometimes starting about -- pm. the location is conveniently located right at a metro station as well as within walking distance of major dc attractions.',not_happy
id11136,' flying through houston international and having a-- hour stop-over between connecting flights to central america i have stayed three times recently at the red roof inn and will do so again. while it may be an economy hotel the room is a good size a typical middle of the road american hotel room clean quiet and with ample space. the bed was vey comfortable and the room was equipped with wide-screen tv as well a coffee maker. reception was very efficient and friendly. i can only praise the excellent free shuttle service. compared to a hotel at charles de gaulle costing twice as much where we waited -- minutes for the shuttle bus the red roof has their own bus and following my call while collecting my luggage their bus was at the arrival exit when i exited and took me straight to the hotel. likewise in the morning there was no more than a wait long enough to load the passengers and then straight to my international terminal..and all free.',happy
id11137,' this is a really fine & very cool hotel with a special character all of its own. great location in downtown chicago. fantastic value when we stayed there admittedly having booked about - months in advance. very friendly helpful & efficient staff. lovely design good modern furniture great beds. some really nice & unusual touches : free buffet breakfast on each floor free afternoon drinks & nibbles every day selection of good dvd to borrow. very comfortable rooms good beds. all in all a seriously pleasant & cool hotel. we would strongly recommend it & will be sure to go back on future trips to chicago. only one drawback the air-conditioning (in august) was so powerful that we were cold in the room even when we turned it off while it was swelteringly hot outside.',happy
id11138,' you get what you pay for. the hotel location was good very close to metro station.the empire state and the central terminal are walking distance. the hotel room was very quiet bu so tiny. breakfast was satisfying. staff was very helpful and kind. i advise this hotel if you need a cheap clean and central hotel.but if your first point of interest is comfort than this hotel is not for you..',happy
id11139,' just came back from a week stay at the ritz carlton denver. it was a combo business-personal trip and both levels were outstanding. service is top notch and we were often greeted personally by name. rooms are clean comfortable and spacious. the bathroom is beautiful. location is perfect - about - blocks from --th street. valet service was always courteous and helpful (giving directions offering cold water baggage assistance holding doors etc) - it was a pleasure to come back to the hotel and in and out privileges are included with valet. also we were never without bottled (free) water in the room which was fabulous when we are used to paying $- a bottle at least at a hotel. the hotel restaurant elways is a good restaurant - the calamari was delicious. it is pricey but typical prices for any steak place (sides are family style etc). only negative would be the internet service - when you purchased internet for the room at $-.-- it only allows one login (not good for a family that travels with - iphones and - computers). also connection cannot be used anywhere else in the hotel. i know this is the norm for hotels but it is getting a bit old when we pay as much for one week of service at the hotel that we pay for - months of service at home - and the home service is faster. on the business side the meeting room was also spacious and richly appointed. service was excellent and av service was prompt and helpful.',happy
id11140,' we stayed - nights in room --- and didnt encounter a single problem. the room is small and cramped but it wasnt a huge inconvenience for - people. it was furnished with older items but everything was clean. and even though it is right next to the elevator we didnt hear any excessive noises. the staff was exceptionally friendly and helpful especially the gals that work the breakfast area. they kept it well-stocked and had numerous selections. as a tourist i really liked that they posted the weather forecast twice a day in the elevator! the location is close to bus stops and walking distance to the subway (- blocks). very very convenient. the only two complaints i have is that the bathroom didnt have an exhaust fan so it got extra steamy! the room also didnt have great water pressure. but neither of these were show-stoppers and our visit overall was superb.',happy
id11141,' really has gone downhill since our last visit a few years ago. seems like the magic disappeared. room was ok eventhough we tried pretty hard to get a good view- but that didnt happen. hall carpets were wet as they were being washed on our floor- so much for the ambience. parking is such a rip off. concierge does not match the level of the others at similiar hotels. will probably spend a little more and stay elsewhere next time around.',not_happy
id11142,' spent two nights at the grand hyatt when i was in denver for work. likes: - corporate rate was $--- - which is a good value for downtown denver. - room on the --th floor. - location - ----- blocks from --th street mall - hotel restaurant - pub -- dislikes: - $-- day for internet - room keys were a bit finicky - expected a little more from grand hyatt ... this was more like a good hyatt',happy
id11143,' after a long day of record summer heat the carlyle suites is a nice place to come home to. we had a grand suite with a kitchenette. there wasnt much of a view but it felt like home. our stay was a little over a week for a conference. each day i would prepare a nice little breakfast and pack a lunch just like i would at home. walking back through the quiet neighborhood there were some small markets and a grocery store. a couple of visits there stocked the kitchenette. the comfortable bed made it very difficult to get up at - a.m. every morning for meetings. however it was always nice to stroll through the quaint neighborhood in the tolerable morning sun instead of taking the metro. after the end of a long day of meetings i always enjoyed the friendly staff who would greet us with a hearty welcome home! to go with a nice clean comfortable room your snacks in the kitchen and free wi-fi. i look forward to staying there again.',happy
id11144,' ive stayed in many hotels in boston over the past few decades and this was by far is my best experience to date. im returning next week...need i say more?',happy
id11145,' stayed - night in room ---. spacious well furnished room including microwave. lots of parking available. not exactly “downtown” but a free shuttle service is provided to get into town which is convenient. cheap cab ride back although it is walkable. guest self-service laundry facilities provided - $- per load to wash and an extra $- per load to dry. there is only one washing machine and one dryer however. other facilities include vending machines and the pool-spa area appeared well maintained although we didn’t use it. breakfast is pretty basic and served with plastic plates and cutlery however it did the job. they have “ hour” in the afternoons where you get - free drinks and nibbles. i was mortified though when my red wine was served cold! some of the staff were helpful some not so much. we had an issue with the prepayment of the room through a third party website which could have been dealt with better but overall this hotel is very good for a houston visit.',happy
id11146,' stayed at the omni for two nights on business travel. from the moment i arrived when the valet picked up my car to the moment i departed when the valet returned my car i experienced nothing but great customer service from omni is staff. a first i was skeptical thinking that the staff was being nice to perhaps make up for less adequate rooms but when i opened the door to my room i found it to be clean comfortable and modern. no dust or crumbs around the baseboards. the mattress was high and firm. the sheets were white and the beds were decorated with accent pillows. the bathroom featured a separate shower and tub complimentary toilettries and clean white shower rugs. i also used the fitness center and was impressed with the number and condition of the cardio machines. most hotels have one or two machines that are terribly outdated. the fitness center at the omni was spacious and featured elliptical machines treadmills with mini tvs and some machine and free weights. the free weights were a little on the old side but the overall fitness room was more than what i expected. further the omni has a courtesy car that can take you to any business location in the city! i definitely recommend the omni if service cleanliness and amenities are of importance to you.',happy
id11147,' when we arrived our room was not ready. they offered to keep our bags for us until our room was ready. when we went to pick up our bags the knapsack containing a laptop was missing. the staff told us we only checked - bags - that the -th bag never existed - maybe we left it in the car - maybe we dropped it. we were booked in this hotel for two nights through expedia.ca. we cancelled the -nd night - and interesting thing is that after the expedia agent called the hotel to say why we were checking out suddenly they remembered the bag but told us other customers had stolen it. before we checked out the front desk gave us the names of - couples and their phone numbers so we could all them to see if they had taken our knapsack. yes that is right the gave us their names and phone numbers. this plus the fighting and loud music -am to -am yes i know you get what you pay for but i have stayed in other - star travelodge hotels before and they were fine. my first visit to san francisco - and i am leaving my laptop - not my heart! i have no proof but who do you think stole the knapsack? i hope who ever stole my laptop - really needed it. and yes for those of you reading this that will say you should not have left your laptop i know that too!',not_happy
id11148,' loved the hotel and its location! were a family of six and picking a hotel is always a delicate balancing act. we need enough room where we dont drive each other crazy but it also needs to be relatively affordable. the affinia dumont was perfect for our --night holiday stay in nyc. we had a --bedroom skyline suite with - queen beds in the bedroom and a pull-out sofa in the living room. beautiful view of the city including the chrysler building. the suite had a roomy foyer-like area at its entry-way which was great for the keeping of our shoes and boots. there was also a really nice dresser - closet - dressing area in the bedroom area outside of the bathroom that was great for keeping our suitcases dirty clothes and collection of jackets out of our way. the kitchen was set off in a little room by itself which i really liked. it was very small but had everything you could need - full size refrigerator toaster microwave decent-size sink coffee maker gas (!!) stovetop with oven dishwasher and lots of drawer and cupboard space. it was also stocked with silverware plates bowls cups glasses a couple of pots and a frying pan. there was service for four and we needed more; we requested more and they quickly stocked it with service for six for us. the bathroom was surprisingly roomy and had plenty of shelf space for all our things - a typical one over the sink area and then another deep one on another wall. water pressure in the shower was good but like in a lot of hotels the water fluctuated between very very cool and very very warm. the staff were all particularly competent and friendly - from before our trip down right through the time we (sadly) had to leave. check-in was quick and efficient and the bellman (donald i believe) was super welcoming and helpful. the front desk manager david was very helpful in planning our stay and housekeeping did a great job every day. we fully utilized a number of the hotel is offerings - kitchen (in its entirety!) the pillow menu the bathrobes the telescope (requested with the skyline suite) the dvd player (that was brought up within ~- minutes of our request!) the steam shower the fitness room the strengthening kit - and truly appreciated them. i booked the room through the affinia website and had a lot of fun with their my affinia - my concierge. the hotel has recently been renovated and they did a terrific job. everything was very nice and tastefully done. both rooms had large flat-screen tvs. beds were very comfortable and down pillows were plentiful. we were on the --th floor and had no problems whatsoever with the elevators. we found them to be quite speedy - both in arrival time and travel time. lobby is relatively small but inviting and seemingly comfortable - there were always people in it on their computers. we didnt use it so i cant say how the internet service is. the murray hill location is a joy. in the past weve tended to stay in the theater district but i greatly preferred staying in murray hill. i like that it has more of a neighborhood feel but it is still so convenient to anyplace youd want to go. we easily walked all over - to and from times square and broadway a couple of times to grand central back from the american museum of natural history up to and through central park (all the way up to --th st). if you dont like walking that much or the weather is bad the closest subway station is just a little over a block away. there are a lot of parking lots right around the hotel. the hotel offered to valet park for us for $-- - -- hours but we didnt mind finding parking on our own. the first one we tried (right across the street) was full the second one we tried didnt want to take our minivan but the third one worked out (for $-- - -- hours - a great rate for the city). so be patient - there are enough around that youll get a spot. while the murray hill deli on the corner is nice for grabbing one or two things there is a great grocery store (dagostino is) right around the corner (-rd ave and --th st). we also really enjoyed eating lunch at the close-by banc cafe on -rd ave and --th st - very low-key and relaxing atmosphere excellent food and service. if you like indian food curry hill is just a few blocks down on lexington. we had planned to eat down there one night but time got away from us and we didnt get to. next time. we had christmas breakfast at the hotel-affiliated barking dog and that was great too. we just got home last night and ive already highly recommended the hotel to several people. my entire family felt extremely comfortable and we are looking forward to going back. this hotel is a real gem in the city and im so grateful that we stumbled upon it in particular and the affinia group in general. thanks to everyone at affinia dumont for helping to make our holiday in the city so wonderful!!',happy
id11149,' every question i asked staff got an automatic no answer. no one went out of their way for anything. what i was most shocked about was the fact that we has a huge seminar with about --- people and they closed the dining room for dinner! what poor customer service and a loss of money for them. the staff at the restaurant did not understand why i thought it was a big deal that it was closed when we had more than --- people walking down stairs who could have filled the dining room in minutes if it was open. managment the employees you have on staff have declined over the years. i used to come to your place alot when staff was friendly and looked to see how they could get yes answers for customers. the front desk staff today had terrible customer service skills. i wont be coming here again unless i hear from others that there was a huge change to staff and customer service.',not_happy
id11150,' we stayed at the sf financial district hilton for - split nights bookending a trip to the wine country. it does have a good location near chinatown and north beach. rooms are adequate but nothing special. while we read the complaints of street noise i could not imagine noise up on the --th floor but true to the reports it was incredibly noisy. i can only guess that the surrounding buildings funnel the noise to the hotel rooms. the hotel was full from business travelers and service was mediocre in general. as hilton diamond members we were given coupons for appetizers at the lounge. when we paid our bill we presented the coupons and were told rather rudely that we should have presented the coupons before ordering as the free appetizers were smaller portions. since we only had a small plate of nachos i cannot see the extra cost being significant. all in all the location and reasonable price of the hotel would outweigh the noise level for us as my wife always travels with earplugs to manage my snoring. be sure to request a bay view room as they are much more desirable than the city view.',not_happy
id11151,' hotels needs a makeover! stains all over the carpets and walls. spackling on the walls and in bathtub. bed was uncomfortable and there was hair on the pillows disgusting. i stayed one night and then went next door to the red roof in which was just recently renovated... only good thing was its in a great location and the staff was friendly enough.',not_happy
id11152,' the room is standard for - stars hotel (with noisy a-c). it is clean and roomy. the staffs are friendly and the breakfast is a lot better than - stars hotel. it includes make-yourself pancakes banana apples milk cereal variety of muffins juice and etc. at first i was so reluctant to stay in this hotel based on reviews in this website but later i found this hotel is really a good deal package for $-- plus tax per night.',happy
id11153,' stayed at the bedford for - days in april and have to say for what we paid to stay was well worth it. the location is the whole point of the bedford and as well as being clean and tidy you have to put up with the odd rattle of the plumbing during the night . - minutes away from the heart of the city at grand central while it is a bit old and grand i would recommend this hotel if you want to spend your money on iseeing new york as opposed to spending it istaying in new york',happy
id11154,' stayed at this location for - nights during the first week of august. rooms and baths are small but clean and comfortable. our king bed room had a microwave fridge coffee maker with coffee and iron with board. we were on the -th floor which was quite with a view at back of the building. there are -- floors with about -- rooms per floor (based on the -th floor plan). our stay was comfortable price was within our budget (under $--- per day with taxes) and we liked the location of the hotel. in terms of safety the front of the hotel is well lit. we returned to the hotel after midnight two nights and felt totally safe as there were still a lots of people on the street. did not try any of the amenities at the hotel but seemed as though a lot of people were at the bar in the evenings. the only gripe(not a big one) i had was that even with - elevators we had to wait (occasionally) for the elevator for some considerable amounts of time. seemed as though room service maintenance and housekeeping were also using the same elevators (should add that none of the staff got on the elevators if customers were waiting for the elevators which was courteous of them). location: this hotel is one block away from the empire state building and walking distance to times square (about - blocks) rockefeller center (about -- blocks) moma and broadway shows. subway: the herald square station is right next to the hotel for the nqrbdf and m subway lines. penn station (-th ave and --th street) is two blocks away and you can get on ace and -- and - subway lines. we took line - from penn station to the south ferry station for battery park and statue of liberty tour. these stations are convenient to to go uptown or downtown on the west side if you need to go uptown on the east side of manhattan (e.g.. to the met or guggenheim) and want to take -- or - subway lines you will have to walk a little more to grand central at --nd and lexington (for -- and -) or --rd and park (for -). getting there: we took the e train from penn station to jamaica ave station and switched to the airtrain for jfk with two big boxes (during non-peak hours) and it was pretty easy. the trip cost us $-.-- ($-.-- on the e and $- for the airtrain). i would suggest doing this if you are flying in to jfk. this is the cheapest and fastest option to get to the hotel.',happy
id11155,' my family (- girls ages - & -) and my husband stayed here for a week from august - to the -- ---- in one room with - queen beds. for those of you who want a quick summary it is here at the top the details are all below. summary: ------------ cons: * beds were small ac was noisy rooms smell of vapor-rub * avoid the pool and hot-tub sunday evening through wednesday night - it is a health hazard * outdoor area has mosquitos bring bug spray for evenings outdoors in the restaurant or at the pool area * family budget: restaurant is typical san diego prices which are expensive for a family eat elsewhere if possible if youre on a budget or utilize the restaurants happy hour for a good deal -- the food we did have was good tho. * you cannot safely walk to the beach from this hotel even tho it is advertised as such pros: * rooms were clean comfortable and well appointed. hotel was in a business neighborhood and we felt safe at the hotel. * shuttle service was prompt and helpful for trips to the beach * pool area was fun and well designed (but only use when the pool has been cleaned) * well located for access to san-diego - seaworld and legoland the only reason we stayed here is because we got a --% off deal on the room and it was close to the beach and it looked like the pool area would be great for the kids which turned out to be not the case because the pool was so dirty during most of our stay there. i would not stay here again at the same ($--- per night with) or full price. details: ---------- -. the rooms are decent sized beds are comfortable it was clean. the queen beds are actually doubles or very close to it -- much smaller queens than in any other hotel weve stayed at. the kids were accidentally kicking and hitting each other at night the room is a-c unit was very loud not just the normal fan sound but a loud buzzing background noise as well -- if you are a light sleeper that needs to be cool i would suggest avoiding this hotel. the rooms smell like vapor rub -- other reviewers said that the rooms smelled and maybe this is the hotels way of trying to freshen it up it wasnt over-powering to us but when you arrived it was noticeable for the first - minutes or so. -. food and amenities -- the hotel nickels and dimes you for amenities like internet access ($---day) we didnt use it because both our smart phones have -g. eating out in san diego is expensive and the hotels restaurant is no exception. we avoided the breakfast buffet at $-- per adult $- - kid and instead walked a block to the nearby green leaf cafe (a business cafe) and got a decent breakfast for the whole family for $---$--. we also found that the hotels happy happy hour between ---pm was great and during that time would split a few appetizers ($--- each vs $----- per entree during regular hours) for dinner with the kids however most nights we didnt make it back to the hotel until after happy hour was over. -. the pool -- if you have kids who love to swim and are coming to this hotel to use the pool be warned there are some caveats.to save money the hotel only turns on their pool pump and cleans their pool once per week and they do it just in time for the largest arrival of guests which is on thursday and friday. we arrived on monday night and about the first thing we did was jump into the hot tub and pool -- and in about - minutes we were disgusted (rating d-). there were arm sized clumps of human hair floating around the bottom of the pool there was some kind of deteriorating paper item in the bottom of the pool (maxipad diaper or tissue -- im not sure but who wanted to get close enough to find out). in addition to the gross stuff on the bottom the tops of the pool and hot tub were covered in leafs bugs normal pool debris etc. the pool pump and filters were not running. there was a large brown bathtub ring around the top edge of the hot-tub. in addition there were mosquitos outside and i ended up getting bitten several times that evening even tho we were outdoors for about -- min. all of us who swam that night (me and the two kids) had red spots on our skin and few itchy bumps show up in the next few days -- tea tree oil was great for getting rid of these. i was ready to report the hotel pool to the del mar health department the next day. we avoided the pool for the next few days mostly because as our schedule had it we were slated for the beach sea world and legoland -- but also beacuse we hoped that the dirty pool was an oversight or the result of a broken pump and it would be better the next time. friday morning we had a chance to check out the pool again and it looked to our amazement much better -- i would say a b+ rating. friday night they had a movie showing in the pool area which was a lot of fun -- and the pool was clean enough our kids actually enjoyed swimming in it. other reviewers also commented on the disgusting pool and an fun pool so the schedule explains how both can be accurate. -. laundry -- there is no laundry room in this hotel that guests can do their laundry in -- very disapointing. as we expected to be able to split up and let the kids stay in the pool with one of us while the other took care of the laundry. the hotel does have a laundry service but given the prices of everything else there i suspect it would have added another nights worth of cost or more to our bill to do a family of fours --days worth of laundry -- so we ended up having to leave the pool and movie and spend friday night at the landromat at del mar heights and ate dinner next door with the kids while the clothes washed. -. shuttle: the hotel provides a free shuttle to anywhere within - miles of the hotel which includes del mar beach -- this was the best beach we found for quality (bathrooms and changing area were amazing here) and crowd we had plenty of space to ourselves. when i called the hotel to ask about the shuttle service and other questions the operator was fairly curt and impatient. but the shuttle service was nice -- the picked us up at a cafe we found near the beach. -a. speaking of the beach: the booking site we used said you could walk to the beach from the hotel. we asked at the front desk while we were there and they said there was no safe way to walk to the beach from this hotel unless you wanted to walk along the interstate freeway with young kids. this seems like false advertising to me. -. yelp -- if you have a smart phone and a car yelp! came in extremely handy for finding good places with decent prices to eat. the gps-google maps were also invaluable.',not_happy
id11156,' enjoyed intercon during july -th weekend and had great view of town of addison fireworks display. king rooms are quite spacious in good shape - property is well maintained. room service menu offers good variety.',happy
id11157,' stayed for business and was thoroughly unimpressed. for $----night i had expected much more. the lobby feels somewhat seedy and run-down and lent a shoddy feeling to the place. the uniformed security guards at a desk by the elevator didnt lend me confidence either ( oh it is that kind of place ). spg platinum ambassador and all i got was a king room where the safe one phone and half the wall outlets didnt work. rooms were run down with the barest efforts made to make them look good (enough so that the picture on spg.com doesnt show it). hallways were worse - just depressing. walking down the hallways felt like walking through a crappy motel in central europe - dirty worn carpet and old excessively narrow doors. attention to detail was seriously lacking - even the plate with my room number on it in the hall way had been wiped with an excessively-dirty sponge and the dirty water had dried all over it - i would say that this is a metaphor for the entire hotel. lobby restaurant was nothing special and the breakfast buffet was unappealing. hotel is populated by annoying groups of tourists and there are not enough elevators so that it is impossible to find one during high traffic hours that isnt already dangerously over-packed. wouldnt stay again by any means.',not_happy
id11158,' the room was in very poor condition. there were not enough light bulbs in the light fixtures and one lamp did not work at all. not enough electric outlets towels or coffee. the door jamb had been broken the toilet paper holder had been broken broken or missing tiles in the bathroom had been painted over the bathtub was stained the carpet was filthy. the pillows did not look clean. the microwave oven had been partially torn from its bracket; we did not look inside the oven or the refrigerator. as well we were put into a room whose door opened onto a fence around the pool and which was located next to the stairs even though the motel was far from full.',not_happy
id11159,' we stay at the long wharf marriott every year on our passage to maine to visit with family. we have two young ones under - so leisure travel is not typically taken so leisurely . however with the aid of the exceptionally helpful staff at the long wharf marriott our stays are always successful and pleasant memories. last year we were due to fly out during the largest storm of the year. i phoned ahead and asked the desk clerk if we could check into our room early. she understood that we had little ones with us and might need some extra help. after a short hold she promised an upgraded room with early check-in approx. - hours before normal check-in time. upon arrival our car was quickly ushered into covered parking and our little one is noses never had to touch the blizzard is frozen bite. our -th level room had a fantastic view of the harbor & some city life overlooking a small park - which beautifully lights up at night giving off a mixture of blue saphire color. the location is perfect for runs to the nearby famous quincy market for any type of food (a range which spans the globe) - our favorite is the sri-lankan. we made the most of our time by visiting the boston aquarium which is also just next door. our experience with our last visit was exceptional our experiences in the past - years of visiting are no less fantastic. we plan to continue our stays with each year and hope you and yours experience the same greatness we have..',happy
id11160,' had a fantastic stay at this hotel...they were able to provide me with everything i needed upon request efficiently and were very hospitable. would absolutely stay here again....extremely clean and well kept.....and the reservation manager debbie was wonderful in assisting me in my requests......again will stay at this hotel the next time i am in the philadaelphia area',happy
id11161,' hotel elysee is a great hotel. my husband loves to stay at the carlyle but this was a leisure not business trip so we opted for less expensive accommodations. the room was one of their standard rooms but with a terrace. very nice. the bed and linens were gorgeous the bathroom was beautiful. we will stay here again for sure. the staff is very nice and the little snacks and breakfast is a plus as well. so refreshing and nice to find such a lovely hotel in the heart of nyc.',happy
id11162,' i recently stayed at the aloft phoenix as i needed a place close to the airport. for what i was looking for and for a reasonable price it was very clean wdesigned to have a w style vibe on smaller scale (in fact even the bath products were bliss but smaller containers and the shampoo and body wash in the shower were the industrial refillable type which i thought went a little too far in trying to cut costs). the room was small and had built in wall ac which was a bit noisy but the bed was very comfortable so i slept well despite the airport noise. for what i was looking for clean convenient to airport reasonable price it fit the bill on all counts.',not_happy
id11163,' the quincy hotel is located in downtown washington dc in the heart of the financial district. just two blocks from metro stations. our room was was nicely appointed in a modern style. it was kept very clean. a small kitchen was part of the room; full sized refrigerator full stove plus microwave oven. the bathroom was well appointed and also very clean. we found the bed comfortable. the room had two closets - his and hers! the staff was friendly and helpful. there was a little confusion that i had used their website to extend our stay but the front desk did not have the updated information. fortunately room was available and there was no trouble extending our stay. our room was somewhat warmer than we would have liked and there was no way to cool it down. both wireless and wired internet service was available at no cost and worked just fine. a copy of the washington post appeared at out door every morning. the hotel has no restaurant. it does have a parking garage with high prices commensurate with the area. altogether we found the room very comfortable. the only down-side was that even on the -th floor we had quite a bit of street noise.',happy
id11164,' tiny rooms..bathrooms the size of the closet...most of all...my wife and i were asked to not sit on a particular couch and could we move to the seating over there ?????? when asked why another couple was enjoying a glass of wine across from us...the response was they have a reservation to sit there !!!!! amazing!!! not to mention being stopped from entering and questioned as to what room you are staying in your name etc..... save your money--stay somewhere nice. if you must see it go to the bar wait -- minutes to get a half full martini for $-- be rudely insulted by some super hip brand new hairstyle bartender.',not_happy
id11165,' before i begin my review i want to say that this hotel is service and facilities were much nicer than one washington circle where i had stayed for two days before arriving at this hotel. the decor of the washington terrace hotel is much nicer and the staff is friendlier and more helpful. when i first arrived at the hotel the bellmen were slow to help us with our bags by the time he came out of the lobby we were already at the door. right inside another woman was loudly complaining that she had stayed at very nice hotels before and that this hotel is concierge was the worst she had ever encountered. not a very good first impression! however i had no problems with the concierge when i asked the to help me find a restaurant i wanted to go to for lunch. i came back to check in and the only front desk agent on duty was on the phone. i waited patiently then remarked that it must be difficult to both answer phones and serve at the person checking guests into the hotel. (i sympathize with hotel employees since i am a student in hotel administration and have worked in line level positions as well) he agreed and then proceeded to look up my reservation. the deluxe king room i had requested was unavailable and he asked if i would mind a stand-up shower. i wasnt sure what he meant i thought he meant a room with shower stall only. i asked if i could switch rooms the next day if un and he said with a wink that of course i could but i wouldnt want to since it was a very nice room. turns out he had upgraded us to a suite with a full living room with pull-out couch two televisions marble wetbar huge bathroom with marble flooring a beautiful shower curtain and well lit bathroom counter area. according to the hotel website i thought all the beds were tempur-pedic this bed was not but had a very comfortable pillow top mattress and tons of pillows. housekeeping did a great job everything looked great. i really liked the small details like the bath & body works products in the bathroom and how the housekeeping arranged a small fan on the edge of the bathtub. my only complaint is that this room was right next to the elevator (probably because it is handicapped accessible) and if you were sitting in the living room you could hear the faint ding noise made when people using the elevator arrived at the floor.',happy
id11166,' i won a sweeps and this is where they put us and it was great- a nice big suite with a cute little balcony (parking lot view!)! & a pool-hot tub downstairs & a computer w-internet access- what more do you need?! we added on - days and the staff was very nice and helpful. the best part is hillcrest has a million great restaurants and wie bars all within a block of the hotel! sushi vietnamese indian... you name it and all excellent.',happy
id11167,' this was my second stay at the hilton garden inn times square. both stays have been perfect in every possible way. the location is fantastic the rooms are comfortable and the staff is excellent. bravo!',happy
id11168,' the service was great.but the rooms were nothing too special.th breakfast has easy make waffles which are okay. it is a great place to stay if you are just heading down the highway looking for a place to stay!it is very convieniet to the highway. but from what i remember it was not at the airport exit.overall i am not sure about staying here if i found a better deal on a better more trusted brand hotel with nicer rooms i would take the other hotel! happy travels! travel al',not_happy
id11169,' stayed at the pod -- hotel on a recent business trip. yes the rooms are small but ive stayed in smaller in europe and asia. i had no problem with my -- frame on bed or in bathroom. rooms are nice and modern and very adequate. price seems ridiculously low for midtown manhattan. definitely appreciated the free wifi. also they have ipads for guests to use in the lobby. nice neighborhood with great options right outside the door. check out lucid cafe for an excellent morning espresso-flat white-cappucino. reasonable walk to ess-a-bagel (touristy yes but bagels are worth the wait - try the whitefish or the lox you wont be disappointed).',happy
id11170,' the world class ritz carlton service and great location live up to the - star expectations but in the end this is an old chicago hotel and unfortunately the rooms (the most important feature of any hotel) leave too much to be desired. when paying over $--- a night i would expect at least a plasma tv or some sort of flat screen high definition tv....but my -- tv was from the ----s and the room could not have been more than --- sq feet.... like all of the older classic chicago hotels in this neighborhood the rooms are just too small and outdated for the price. the lobby area is beautiful and the famous four seasons service top notch the staff is impeccable in meeting your needs and set the standard in proffessionalism....but why stay in a tiny room with no --st century ammentities and old world furniture when you can stay at the new ultra modern trump chicago hotel in the same neighborhood for the same price and enjoy more modern conveniences than you may have in your own home...not to mention a full kitchen in every room (a huge plus if you have kids)? ill take the --- + sq ft room at the trump any day of the week...with free wifi ipod doc bose cd player at bedside -- plasma and everything else a person under -- needs to survive! i love you ritz carlton you are a class act but your age is showing...ill be staying at trump next time and living large in this century thank you!',happy
id11171,' check-in was easy. the room was clean quiet and comfy. i slept like a baby.the only drawback was the breakfast. it was really sub par compared to other comparable hotels.it offered no protien source at all no yougurt eggs or biscuits and gravy. it was all carbs and i am trying to follow a glutin free diet. i had corn flakes juice and coffee period. also the dining room attendant did a disappearing act and the milk was out. my husband went into the back room and found some milk.',not_happy
id11172,' ive stayed at the wardman several times for conferences and as long as the conference is based here ill continue to stay mainly due to the convenience factor. recent stay however more glitches-issues than i recalled from last time including screwed up bill (which in fairness was straightend out) housekeeping issues and about the weakest most luke-warm shower ever. others have commented on internet cost i agree but it is a reality of most convention hotels. they do have free wifi and some dedicated terminals in the bar which is a plus. convenience to metro a few decent restaurants adams morgan a nice walk away national zoo (if you bring the kids) is also walkable are also pluses. convention facilities are nice decent and easily accessed. room was only ok bed was confortable but no blanket-comforter was a (negative) surprise. small fridge in room however was a positive surprise. -nd floor room had no view whatsoever blocked by roof of attached convention space. bathroom was small to much flow restriction on shower and water didnt get hot enough for my taste. housekeeping was problematic room was clean enough but mold on inside of shower curtain week-old newspaper in drawer makes me question how thoroughly it was cleaned. as i said ill stay here the next time the conference is in town as the alternative (--- mile away at the hilton) is worse than the issues here.',not_happy
id11173,' this hotel is lovely. very reasonably priced about - blocks from the empire state building. the room was pretty big and very clean with a nice bathroom. they had free hot drinks and cookies in the lobby and also free internet access. it was kind of like a nice travelodge. the staff were very friendly and when we checked out they locked away our backpacks for us for the entire day free of charge so we didnt have to carry them around all day. we did however but a sign on our door that we did not want room service but they came in anyway when we werent there. overall i would recommend this hotel it was clean and very nice!',happy
id11174,' we have stayed in hiltons all over the world and this one was a great disappointment. the location and view were fantastic however they didnt make up for everything else. we booked the romance package on a high floor with a coronado-bay view. we had to request our complimentary champagne twice and there was no bath tub - just a shower. when we called to request a change to a room with a tub we were told that there are no king corner rooms with a coronado-bay view and a bath tub in the entire hotel. there is also no executive floor or lounge. most of the restaurants (including starbucks) are only accessible by exiting the hotel and walking around the side (outdoors). quite inconvenient at -:-- am. also the reviewer who said the decor reminded him of an ikea showroom was spot on - sterile cold not welcoming at all. we will not stay at this hotel again!',not_happy
id11175,' short but sweet. the cleanliness is excellent we didnt like the night waitress and shower stopper didnt work. so my husband and i couldnt take a hot bath together. when my husband took a shower he had to unscrew the stopper just to take a shower because then it stopped up the water!!! what the hell? we will not ever stay there again!',not_happy
id11176,' the previous reviewer said it best - dont freak out! i also booked a room on priceline and after reading some terrible reviews on a few different sites i was quite nervous about staying at this hotel. i was travelling for business and was worried that i would not have a restful stay. i am happy to say i was very pleasantly surprised by this hotel! i arrived at ---am hoping to just drop off my bags and the staff checked me into a room right then which was a great surprise! my room was small (especially the bathroom) but very clean. you can certainly tell this is an old hotel by the room doors (old wooden doors) and the fact there are no closets but the park plaza has put some nice furniture in the room that subsitutes well. my bed was super comfortable and the hotel was very very quiet (and i was next to a stairwell!). i did not have any of the problems of earlier reviewers hearing others tvs having noisy heater fans etc. the rooms do not have much by way of ammenities (no coffee makers fridge - minibar wifi etc) but where my stay was only - nights these issues did not effect me much. i did use the high speed internet service while at the hotel which was sufficient. all staff i encountered were very pleasant and helpful. it was hit or miss whether or not there was a doorman or bell captain to help with your bags. the location was excellent just - blocks from boston common and newbury street and a few blocks from the theatre district. i was able to walk to all of my destinations and there are many great places to eat nearby too. overall i would stay here again if travelling alone. i would not choose this hotel if travelling with a family as the rooms are quite small. also i would not choose this hotel if i was travelling for leisure as my own personal preference would be to want some of the ammenties the boston park plaza rooms did not have.however for a few nights of business travel the park plaza was great with a great location and even better price!',not_happy
id11177,' the location of this hotel is outstanding! it is right across from a metro station and - blocks from the white house and other major sites. the hotel itself was an excellent value especially for its location. our room was clean and very comfortable. the walls were kind of thin and we could hear the baby that was staying next door but we live in an apartment in downtown chicago so we aren’t really bothered by noise. the room was kind of small but we had a queen sized bed and plenty of room for two people. the staff was very courteous and helpful. they even got us a cab at -:-- in the morning so we could catch our flight. considering the low price we were impressed with the features like a nice fitness center complimentary bottled water high speed internet and high definition television in the rooms. i will definitely stay here again on my next trip to dc.',happy
id11178,' this was the first night of our trip which was booked as part of a tour. we arrived quite late having flown from chicago so wanted to get checked in - easier said than done! they had no idea which group we were joining - so kept sending us of to different people who had no idea what we were talking about. when we finally got a room we wanted to cry as it was just horrible! the first thing you noticed as you got out of the lift was the smell smoke filled the corridors. we managed to find our room even though there were no signs as the room smelt like an ash-tray we called down to reception to ask for a non-smoking room we were then informed it was a non-smoking room! they did send a maid up to spray air freshner - but nearly chocked on the sheer amount. there were some facilities eg. microwave fridge and - mugs that you would never dream of drinking anything out of! as for the bathroom it was filthy you would have to have another shower after using the towels! no-one in there right mind would of taken there shoes off either unless you wanted to stick to the carpet!! we thought that we would just go to bed as we had to get up early in the morning .. easier said than done .. every time you moved the smell of smoke came out of the bedding! we were suposed to return to this same hotel on the last night of our tour so went to reception to see if we could pay more to be upgraded to another room they were rude and unhelpful and not prepared to do a thing. lucky we managed to get booked into the essex house hotel round the corner as we could not have faced another night in this ---- hole. totally disgusting if anyone is thinking of going there please do not waste your money on this hotel when you can get something a lot better for not much more.',not_happy
id11179,' i stayed at the peabody for a conference and was disappointed at several turns with facilities and service. first let me say that the lobby and ballrooms are lovely and evocative of versailles. do not leave the lobby as it truly goes downhill from there. the hotel was overbooked and gave our group smoking rooms. i dont smoke but am not an obsessive anti-smoker and usually have no problem in this situation. these rooms were vile! the smoke smell was unbelievably oppressive. no one had attempted to air it febreze it or even spray a bit of glade. for the days i was there i avoided my room until absolutely ready to sleep as did my travel mates. check out was at --am and we were giving a presentation from -----:-- and asked for a noon check-out. they would not accommodate us so we had to drag our luggage down to the bellman and after we presented we lugged it down (stairs) into the changing rooms in the basement-level fitness center. i travel a great deal and rarely request late check-out but have not had such a direct refusal. beware of extra charges. the hotel imposes service fees for your stay on top of the room fee and taxes. also in the coffee shop i was overcharged. i asked for cappuccino but the machine was broken. that did not stop the young women for charging me cappuccino price for a regular coffee. as others have mentioned if you do not valet park you will be traveling a considerable distance through many heavy doors. i would suggest using the valet if you are forced to stay here b-c this is the venue chosen by your company or professional assn. as one collegue put it it was probably a four star in the day but no longer.',not_happy
id11180,' i must say for the amount of travel i do for my job i generally have good luck with the hotels that i stay in. unfortunately i cannot say that for the lenfant plaza. from the moment i checked in i had issues. i ended up checking in at about --:-- in the evening - upon receiving my room key i proceeded to my room on the top floor of the hotel. upon entering my room it sounded as though they booked me in the engine room of a cruise ship - the room was extremely loud and i suspect that the air conditioning unit for the entire hotel was directly above this room. knowing i wouldnt get a wink of sleep if i stayed in this room i proceeded back to the front desk where i was told that the only room available was a parlor room. if youve read some of the other reviews of this hotel you will immediately know that this is actually a room that doesnt have a bed. wonderful... so my choices are the engine room or a room without an actual bed. i chose the latter.... up to this room i headed.... the room was quite large with a dining table that sat at least - people. the carpets were stained in multiple areas and there were a number of cobwebs on the light fixtures. again - im not too pleased with the room but they had promised to move me to an actual room the following day. since i was tired and the only thing that theyd end up doing for me is putting me in another parlor room i sucked it up and stayed in this room. to the hotel is credit they did move me to a suitable room the following day and did comp me a breakfast in their restaurant. the room that i ended up in after the first night was clean but as many others have commented this place needs a significant remodeling - the place reminded me of a late ---- is marriott. i was attending a conference at this hotel and must also mention two things. first of all the first day of the meeting the air conditioning in the conference room was not working sufficiently. many in attendance were visibly uncomfortable from the heat and humidity (myself included) - it made it difficult to concentrate. also the cellular and wifi signals in the conference rooms are non-existent. when you exit the room the signal is fine in the foyer but poor in the actual room. this made it difficult for me because i had a couple of calls i was expecting so i found myself nervously exiting the room regularly. one last experience i must mention... on the second night i visited the bar and had a couple of drinks. when ready to retire for the evening i asked for the bill and noticed that i was overcharged by one drink. when i brought it to the attention of the bartender i was met with arguing that i did in fact have the drink in question. i like to consider myself a trustworthy person and for the bartender to argue with me and question my truthfulness was an insult to me. i wasnt trying to scam him out of money nor would it have been any skin off his back to just correct the bill. knowing that i wasnt getting anywhere i ended up just paying for the extra drink and leaving a lousy tip. he argued his way out of his tip..... if i ever have to attend a meeting at this hotel in the future i will probably stay elsewhere and use the metro to get to the lenfant - the metro is actually conveniently located under the hotel which makes getting around town quite convenient. my recommendation - stay away from the lenfant plaza hotel until significant changes are made to this property.',not_happy
id11181,' we had to attend a family wedding in new york city so we had our three children with us. frankly very few hotels in nyc would allow more than four guests in a suite. comes the ritz carlton battery park. the service and amenities were nothing short of excellent. we were there for - nights and each shift greeted us by name and remembered the names of our children. one evening the doorman helped us carry our sleeping children from the taxi to our suite!!! we have family in the city so have stayed many times in nyc. never stayed at the tip of the island. after this hotel we will never stay in mid-town. the view of the harbour was beautiful. the children were thrilled and so therefore were we.',happy
id11182,' this is a very nice hotel with a very nice continental breakfast. rooms are nice and spacious. only negative was some of our towels were old and smelled really bad so we had to get some new ones.',happy
id11183,' we are regular visitors to san antonio but this was our first time to stay at the contessa! some friends of our recommended the hotel and we were very pleased with our stay there. great atmosphere and location. very friendly staff and always willing to help you. we plan on staying again for memorial weekend!',happy
id11184,' we felt that the staff had unwelcoming attitude. the location of the hilton is well situated and the bart is nearby. for such an expensive hotel it would be very simple to offer free wifi instead of charging $--.--. on returning home we found that our credit card had been charged for many items that we never used in the mini-bar it took quite a long time and many long distance phone calls to get this issue resolved.',not_happy
id11185,' after reading other reviews we were a little worried about our visit however we found the hotel name very apt you really are in paradise. the resort is a tropical oasis with very good standard accomodation and excellant staff. we certainly did not have any problem with service or ants in the room. the only slight downside was the maid service although very thorough the room was often not serviced until -.--pm. the bayside grill is excellant and in a lovely setting. we did also have an excellant meal at the balleen restaurant but this was quite expensive especially for children and the added service charge the coffee at $- dollars was expensive. the resort is situated ideally for the old town and the gaslamp quarter and only a mile from seaworld. if you are looking for a relaxing tropical resort then paradise piont is a must',happy
id11186,' stayed here for three days on business and found the hotel to be very nice. i got a room at the back end of the building which allowed a larger comfortable room. the staff was extremely attentive. the hotel has a very nice older world anbaince. the bar is like a fabulous old men is club - heavy paneling sumptuous sofas and low lighting - very very nice place to work during the day when the bar is closed. although it may be a personal taste thing; and older couple walked through while i was there and i heard the elderly gentleman say this is like a funeral parlour ! i certainly disagreed with him! not much lobby but i didnt need one. right near the hancock tower restaurants and great shopping.',happy
id11187,' pricelined this hotel for a quick city overnight. very with location walking distance to south street seaport battery park and the staten island ferry (free boatride!). also right down the street from a delightful cobblestoned section of restaurants and bars also on stone street heading east. the street is blocked and has community tables in the middle very european! (hint: there is a building standing in the middle of stone you have to walk around it.). hotel itself is small yo they have very few doubles but you can ask for a king. no rollaways...we brought a rolled up foam mat for my son and used the extra pillows and down comforter from the closet. hot chocolate chip cookies on check-in; very clean room with a huge flatscreen and four hbo channels really helpful staff down to the guys at the door and simply everyone else. free internet on three computers in the lobby no charge to hold your bags in storage. there is a chipotle across the street and the native american museum nearby is free. downside: elevators can be slow but were generally quick and the continental breakfast isnt free for some room levels (we went for a diner one day fast food the next). really enjoyed our stay!',happy
id11188,' i just go back home from a perfect stay at the chandler inn in boston. if you are planning a trip to boston you cant beat this hotel value for money. after a rough first night at a room on the first floor the accommodating staff was to move me to another room which was excellent. the hotel is renovated very tastefully the location is awesomei were able to walk everywhere and i found the pricing to be very low for a new boutique hotel in the center of boston. the staff was patience and attentive and always willing to go the extra mile in order to help.',happy
id11189,' i was looking forward to staying here based on the photos and reviews and went out of my way to get a night here (i was suggested somewhere else by my company). great location and spacious rooms. but i found the service to be very slow (i asked for some items from housekeeping and ended up having to go down and get it myself!). they do not provide basic amenities (toothbrushes razors) for free - when you call housekeeping they just connect you to their souvenir shop! there is a rooftop pool and (supposedly) an excellent gym but guests need to pay for access which i thought was stingy and it defeated the purpose of my move to this hotel (this was not mentioned on their site). i checked out the pool but it looked much smaller than expected and it was full of kids so i didnt bother in the end (the pool was one of the reasons i picked the hotel!!) the killer moment for me was when i was getting ready to go to bed having been up for nearly -- hours after my travels. i was about to take a shower and saw hairs in the tub! i called the front desk to complain and they said they would send someone up to help me move within - mins - but i ended up waiting or ages and having to call them repeatedly (v frustrating when youre exhausted). in the end i was given a new key and did not even get help moving my stuff! to be fair the new room was much bigger but i still think this should never have happened in the first place. i cant believe i had to pay for this night after all the inconvenience. the hotel does not seem to care for its customers!',not_happy
id11190,' i was worried about the quality of service at this hotel considering its location and price range. i was pleasantly suprised when the manager mr. jayson upgrade me free of charge from - queen to - queen bed upon my request.',happy
id11191,' very clean and well kept property. good choice if youre looking for a place to stay on the east side of houston.',happy
id11192,' part of a --week family holiday in the us. stayed for - nights in early august and booked direct with hotel. first night: although we specifically asked for a high-floor we ended up on the second floor bar side. this is because of course this is not really a hotel but a time-share with occasional availability of rooms and the part-owners want the best rooms. nothing wrong with that but the room was not good. spartan worn down (reminded me of eastern european hotels in the --s) and very noisy given pubs across the street. -*. fortunately staff at reception managed to move us to the --th floor the second night: what a difference. fantastic room great furnishings spectacular views.... -*. in the end we were grateful for the swap and appreciate they were under no obligation to move us but the difference was spectacular and for $--- a night the room on the -nd floor was a joke. great top floor games room behind the clock in this famous boston landmark though. breakfast was mediocre and a bit weird as room was too small historic as it was. overall i would not stay here again as there is no guarantee of a nice vs rubbish room and overall a mixed experience. next off cape ann but next hotel was comfort inn in concord.',not_happy
id11193,' this hotel is stylish clean and very service oriented. one evening we had difficulty with our door keycard and patrick went out of his way to assist us. the hotel is quiet and the rooms are large and roomy.',happy
id11194,' after staying at the beverly inn i would have to say that i agree with all of the other reviews i have read both good and bad. we stayed there for - days. this place was recommended by the price is right website. we still arent sure why though. when we checked in it was - am. there was no one at the front desk and we had to ring the doorbell for about -- minutes before anyone came to the desk. the man that came to the desk had obviously been sleeping in the back room(it was the owner) and was not wearing shoes or socks. he was a bit annoyed with us that we were checking in earlier than we had previously thought. after we got to our room we discovered that the room we had thought we were booking with two queen size beds had only one queen and one full. the phone is apparent place was on the back of the couch. and there was carpet pulled up on the side of one of the beds. when my dad laid down to go to sleep his headboard from the bed fell over on him. i was a bit thrown off when i was in the midst of a shower and discovered that the motel does not provide complimentary shampoo or conditioner. the layout of the motel is very beverly hills. the architecture of the inn was nice. it was -- degrees in l.a. and the pool was not heated. so even though a pool was advertised it is outside and was not usable while we were there due to the weather. there is an ice machine on the -st floor which requires -- cents to use. ice buckets are available upon request. so when we went to request one we were told the ice machine had broken down earlier that day. when we arrived we even found a lovely hair in one of our beds however while we were there the room got cleaned pretty well. there was actually a couple of times that the hot water seemed to be running short. and the walls were paper thin. it was possible to hear other occupants in their rooms. their website said they did not provide breakfast so we were pleasantly surprised when we found that coffee and honeybun type pastries had been sat out in the main lobby on a couple of mornings. we made this trip strictly for a price is right experience. so under this premise we found the motel very lacking in some areas yet quite sufficient for the price that close to hollywood and beverly hills. i would be more than happy to answer any questions anyone might have about this motel or tpir.',not_happy
id11195,' i stayed here on business for a couple of days back in feb. it was conveniently located near my client site. compared to the costs of the surrounding hotels in this area these rates were very reasonable. there were plenty of food choices and sight seeing in the area. it is also within minutes of the path station which helped cut down the costs of using cabs. the hotel itself is not very big but the staff was very nice and friendly. the room is on the smaller side but it was clean and had everything i needed including free internet. will definitely stay here again in the future.',happy
id11196,' beautiful hotel awesome view courteous staff. room was very very large and well furnished. the tub was just what you need after a long day. close to many place to shop and have a great meal.room service a bit on the pricey side. nice spa service offered as well. would stay there again.',happy
id11197,' located on rhode island ave. at the intersection of massachusetts ave. this hotel has heavy street traffic and considerable street noise. it is convenient to dupont circle (--- blocks away) but other hotels are equally convenient quieter and better priced. the lobby is tiny with guests crowded into a small space for check in and check out and the elevators compete with the same space. there are only - elevators to service multiple stores and when i stayed there in june ---- only one was working. i stayed on the -th floor and used the stairs because i got tired of waiting for the elevator. the adjoining restaurant is very expensive for the food served. much better restaurants can be found --- blocks up --th street and much better pricing.',not_happy
id11198,' i stayed here on business in the third week of april ----. the room is small - queen bed chair dresser tv side table sink clothes rack and bag rack - but i wasnt cramped. i actually thought it was great for my needs. bathroom has a toilet and shower. the room was very clean and stocked with plenty of towels and the usual toiletries. i loved the roof. one is invited to bring your own drink to the indoor-outdoor carpeted roof where there are tables and chairs. the --- degree views of the city are absolutely incomparable. it was a serene beautiful place for a nightcap. front desk personnel were always friendly engaging and eager to help with directions. the elevators are unique and original. perhaps they are a little challenging. the hotel is only ten floors and i was on the fifth. lazy me would take the elevator up to my room or the roof and then take the stairs down. the hallways are completed with a thick luxurious carpet that are easy to walk on and absorbing of sound. i kept my window open at night because i enjoyed listening to the city in the evening. free wireless in my room was appreciated. this hotel is easy walking distance to the convention center petco park horton plaza bars and restaurants. i really enjoyed the ramada as a business traveler.',happy
id11199,' another of my frequent hotels for business. this hyatt location has oversized rooms with updated furnishings. the staff is friendly and helpful. breakfast (included as a diamond member) is excellent with choice of fruit yogurt pastries and made-to-order omelets. location is close to the arena district and plenty of restaurants in walking district although i do miss the hyatt on capitol square for ease of access to business clients. on my last visit i was upgraded to one of their suites. the suite was pretty impressive with lots of extras including complementary wine and a full size fridge stocked with waters and soft-drinks. it was also decked out with a bose surround system int he living room and the dinning room and an office space with a private computer and printer for in-room use.',happy
id11200,' we booked this hotel for our family vacation through priceline. while the hotel is designed for business it was great for our family. the service at the desk was excellent and all the staff was very friendly. the hotel was clean. the pool is small and outdoor but well taken care of. overall i would stay here again.',happy
id11201,' i booked a fantastico suite for a - night stay in zaza houston hotel.for me it`s very important to have a bathtub in the room.the first thing that i check in the hotel website and in tripadvisor photos is it.i was pretty sure that i`d find one at zaza houstonbut entering the room i found just a shower. as i `ve booked my stay with expediai couldn`t cancel my reservation and change the hotel by myself.i didn`t feel comfortable to talk on the phone in english because my english is not very good. so i had the chance to meet mr michael bartek.he was so niceso understandingthat he upgrade me for free to a room with bathtub.and...what a room:perfect!!! and i loved my stay there!!!it´s one of the coolest hotels i have ever stayed:nice decorgreat staffcourtesy van for the galleria mallclose to parks and museums!!',happy
id11202,' the sheraton harbor island bay tower is conveniently located and the rooms are very nice. the rooms are oversized. the bed was very comfortable. the view of the marina was very relaxing. look for specials. i was able to book the room at less than half of the standard rate.',happy
id11203,' the fact that this hotel is across the street from usc campus and walking distance to the coliseum is the only reason it is still in business. requested a call when room was ready and never got a call back. room key cards would not open electronic lock. guest across the way said just swipe it about -- times or so. it worked? had - rooms and key refused to work for second room too. had to go back downstairs to get key programmed again? everything about the rooms is old worn or dated. tv reception is fair to poor. bathrooms rough on the edges although clean. yes hair dryer mount was missing tub is raised a foot from ground level awkward. ac unit is ancient. room service menu is limited. mckays restaurant is next door and like everything else run by student workers who try to do what they can to serve you but service is still lacking. server was very unprofessional and rude. sharing lobby and elevators with students is no big deal except when students are running around barefoot skateboards in tow and short-shorts gabbing on cell phones etc. hey its a dorm remember? there are no other amenities that go along with this hotel. except pool. will avoid the radisson usc dorm and hotel in the future and you should too.',not_happy
id11204,' very nice and comfortable rooms in a great location on the osu campus but also very close to short north and grandview.',happy
id11205,' after a -- hour flight from the uk it was great to arrive at a hotel like this. all the staff were very friendly the room was fab and we even had views of the bay. room service was also very good! i can highly recommend this hotel.',happy
id11206,' returned to washington dc for business and leisure trip-from the first moment at check in the staff treated you warmly and they went out of their way to make you feel welcomed. buffet breakfast was amazing and restaurant staff were courteous friendly and caring. great room facing interior of hotel. only minor complaint was that bed was a little to soft for my liking. highly recommended for any short or long stay in the city. any time i am in washington this is the hotel to stay with within - minute walk from convention center and ----- minute walk to most major monuments and museums.',happy
id11207,' just returned from a one night stay at the westin waterfront. i would have liked to give this a -.- but i will give this hotel the benefit of an added half-star in lieu of one less. for us however this was a great all around experience. first we went to this hotel for a one night romantic getaway- we recently got married but havent had time for a honeymoon so it was just a brief getaway from our house which is probably only - miles away. the westin provided a great escape. here is a breakdown of the things i noticed. -the lobby is huge with a modern decor and a open lobby bar. however despite being a very modern theme the use of live birch trees dark wood and vibrant art makes it feel comfortable and not cold. this is not your typical boston hotel and that is one of the reasons i wanted to stay here. - our room was the standard size and for boston i have to say it was quite large. the bathroom was unremarkable although the mirror was fantastic- it was surrounded by a light making it easy for putting on makeup etc. the tv was a lg -- inch hd and the picture and sound were fantastic. the selection of channels was better than most hotel rooms and most channels were in hd. our view was actually pretty great even though we didnt pay for a room with a view- it is an interesting perspective of boston from that location and we enjoyed just watching our city. the window was the entire wall. the furnishings in the room continue the modern but almost nature-feel with warm earthy tones. the heavenly bed was as always heavenly. -the workout facility was spotless with all brand new equipment. the treadmills were far better than at my own gym. the pool was small but clean and the hot-tub was strangely metal. -dining- we had drinks in the birch bar in the lobby- expensive cocktails but the friendly bartender gave us a round for free. we had the sea salt french fries and they were soooo good. you get to choose a few sauces that come from the restaurant sauciety. i definitely recommend the whiskey spiked ketchup. we ate dinner and breakfast in the room. dinner was actually great and for room-service in boston reasonably priced. breakfast on the other hand was the downside. very expensive ($-- for the standard american breakfast). the eggs were watery and weird and the pancakes were salty. it was included in our rate so we werent that dissapointed. -service. we had simply outstanding service all around. my husband mentioned that we were there for a special occassion and when we returned to our room from the birch bar we found a bottle of expensive champagne and a plate of four delicious chocolate desserts. room service was prompt and when we requested extra pillows they were there in under - minutes. the bartender downstairs was great and check-in and check out were efficient. so the bottom line- i would not recommend this hotel for tourists because of the location though if you get a good rate i would go for it. also in warmer months it really wouldnt be that bad to walk places. we paid --- for the room which included in room breakfast and a -pm checkout. the starwood website often includes great rates especially last minute but it helps to know how to navigate it. however there have regularly been affordable rates even as low as ---. either of these is a steal for boston. i would strongly recommend this hotel for locals looking for a getaway others looking for a more quiet location and certainly for conventioners. it wasnt quite perfect b-c of the breakfast and the bathroom could have been a bit larger. nonetheless this is a great westin property.',happy
id11208,' just before i checked in i freaked out a bit after reading some of the less positive reviews about fluctuating water temperatures and noise. but i didnt experience any of those problems. i got a great rate from booking.com and i couldnt have been more pleased. great double bed hardwood floors flat screen and it was extremely clean! plus you cant beat the free wi-fi or the location. the herald square is by far the best deal in midtown. ill stay again and again.',happy
id11209,' durring our stay i will say that the rooms were very clean. yet there were nothing but issues from the start with the front desk staff. the first said she made our reservation even giving me a confirmation number which when we tried to look up turned out to be false. then the air conditioning in our room failed and the staff refused to move us even though they were virtually empty. when i spoke to the manager he yelled at me claiming i was out of line to think i deserved to be relocated. not only were we lied to by the staff but also screamed at by them. then when it was time to check out the front desk staff did not know how to do a manual check out when the computer system was down. all around an unpleasant experience.',not_happy
id11210,' we stayed at the handlery last weekend nov. -- ----. we booked straight from their website and got a great rate. we had a standard king room. the room was tiny. our view was a dirty alley with a brick wall. the cleanliness in the room was not the greatest but the bed was very comfortable. not too many channels on the tv either and we had a -- tv. the pool area was great. if you stay at this hotel you must get a poolside room as they looked the nicest. we didnt spend much time in the room so it turned out okay. i was very disappointed. our room looked nothing like the pics on the website. there was definitely a stuffy-old smell in our room. the water pressure in the shower was not too bad. i would not recommend the historic or standard rooms in this hotel but i would happily stay there again but in an upgraded or poolside room. the staff was friendly as was the concierge. the location was the best part of this hotel. great food and shops within blocks. we took the bart from the airport and had to walk only two blocks to this hotel.',not_happy
id11211,' my husband and i stayed here for - nights. the room was clean and comfortable. the furniture was a bit dates but for the price and location it is a great deal! the hotel offers free covered parking which can be hard to find and is only about a - block walk to union street which has plenty of shops and restaurants. i would definately recommend this place.',happy
id11212,' very clean comfy beds nice shower quiet and dark guest room for good sleeping nice lounge starbucks and great pizza joint and very friendly staff. also connected to circle centre mall right in the heart of the downtown wholesale district . will definitely visit again!',happy
id11213,' i stayed at the waldorf astoria in nyc on september -th---th. it was my second time staying there and they get better and better. their customer service is impeccable. love love them!',happy
id11214,' we stayed at the conrad in indianapolis last year and expected the same level of luxury and opulence at the conrad in chicago. while the service and personnel where helpful and kind the room (a suite of all things) didnt feel quite as grand and luxurious as i had come to expect from a hotel in this class. i cant find fault with anything specific but i just found this conrad to be wanting in terms of the guest experience the decor of its rooms and that step above touch that distinguishes nice from superb. bottom line i would probably stay at the sofitel in chicago rather than the conrad even if im a hilton honor member.',not_happy
id11215,' my wife and i spent a night at the hilton last weekend after arriving in new york from south africa. the hotel generously stored our luggage as we arrived so early in the morning. they also allowed us to check in early in the afternoon. the room was a bit small but not unexpected for new york. the location was good and served us well as we had some serious shopping to do in the garment district!',happy
id11216,' when my cousin is decided that we would stay at the waldorf for our - night in the city i was a little concerned after reading some of the reviews (especially since this was the final leg of a long trip from san diego). however the waldorf exceeded every expectation. the lobby is beautiful staff attentive and kind and our room had high ceilings fireplace view of the city granite bathroom and every amenity. our room was in the waldorf tower - so if you go you may want to request that section. it was my cousin is anniversary - and they comped us all breakfast at oscars in the hotel - which was great. the hotel is centrally located - within walking distance to everywhere. and yet quiet - which is a definite plus in the city that never sleeps! all in all - a grand hotel!!',happy
id11217,' this hotel boasts a great location however i found it to be completely unremarkable. i have stayed at many an embassy suite or residence inn that was nicer and higher end at a lower rate. the lobby-lounge although a nice sitting area the bar was not open during our - day-weekend stay. the room was simple the bathroom nothing special (again chain hotels have had higher end baths than this. no fan-vent in the bathroom so it steams-heats up quick. there is a sitting vanity area outside the bathroom which is nice for couples however not with a sink. the stylish framed mirror they have mounted on the wall at the vanity although looks nice in the space design-wise when sitting enables you to only see the top hairs of your head (i am -- ). not sure what the point of that is. the beds are too soft and feel cheap and the every pillow (out of perhaps - on the bed) were lumpy and very uncomfortable. youd think being a spa hotel pillows bedding towels etc would be a priority. (ive stayed at a howard johnsons with better beds and pillows) the walls are thin you hear everything going on with your neighbors and up and down the halls. if you are staying here get a room with a lake view. this is the only saving grace of the place. however being a resort on the lake youd think there would be some kind of walkway or path along the lake. our morning run required snaking through the neighborhood sidewalks with absolutely no view of water at all. if it werent for the view i wouldnt bother to stay here and i certainly would not pay full price. just not worth it. we wont be back.',not_happy
id11218,' my wife and i and our little puppy davey were here injanuary at which time we received just the best customer service ever in our travels. kim was our host at that time. today i checked back into the red roof and kim was there at the front desk waiting for me again. she was friendly and professional and even booked me into the same room we had last time. i really felt like it was a sort of coming home. great job kim! great job red roof for hiring her!!',happy
id11219,' we stayed at the renoir for the weekend in mid may ----. we booked it due to the cheap rates as it was the first stop on a - month round the world trip. the hotel itself is a little bit dated but everything works the staff are very friendly and helpful there is a coffee-hot chocolate machine in the foyer for $-.-- a drink. no wi fi and the internet in the hotel foyer is quite expensive- $- for -- mins and then you pretty much pay by the second! the room was quite larger compared to many others that we have since stayed in and the bed was huge! we would happily stay there again if the hotel was in a different area! whilst it is conveniently located on the tram line (market street) close to a train station and within quick walking distance to union square it seems to be a haven for the homeless and there was a constant smell of pot and urine in the air. we were never approached by anyone but did hang on to our bags when walking through and made sure that if were returning to the hotel on foot we would be back before dark or catch a cab and never went out solo (particularly myself being female). its a comfortable hotel good value for money',not_happy
id11220,' we stayed here on a friday night in one of the executive king rooms for a romantic getaway. the room had a couch and a big bathtub for two. room was very nice. flat screen was good. bed was firm. you can tell this is a new hotel. the restaurant is also very good for food but even more for martinis and some appetizers in the bar on a friday night though it can be crowded. beware dupont is a very gay friendly neighborhood. stopping in at the fireplace bar around the corner is not for everyone! the bad side is the heating system was messed up. the engineer came twice but really couldnt make cool air come out. we actually had to open the door for a bit to get cool air from teh hallway into the room. but sleeping was not uncomfortable. room service was also a mess. they showed up an hour late and had to make multiple trips because they kept forgetting things. check your food before the waiter leaves! after waiting for breakfast until about --:-- the front desk said they could not extend check-out past -pm. so i checked out at -pm then went back to the room to shower and relax until the maid came in a -pm to fix up the room. never believe the front desk when they say you cant stay longer!',happy
id11221,' i have stayed with the other affinia hotels and have always had a great experience. i was expecting the same level of rooms as the other hotels. let me first say that the eastgate tower is staff was courteous professional and extremely accomodating. the hotel itself is in a great neighborhood and very convenient to many sites. but the hotel is extremely outdated and its decor looks like it is from the ---- is. the beds were uncomfortable and the pull out sofa is mattress was almost nonexistent. we had to pile two sofa mattresses on top of each other for it to be decent. the rooms had a funky smell and the bathrooms were all white but looked yellow. i would rate our overall stay as just okay. i will not be returning until they update this hotel.',not_happy
id11222,' the staff was very friendly but expedia had not forwardered my change of days so fortuinelly i had taken my confermation with me and completed the check-in. the accomidations were very gooe towels were large and new not thread bare. the kitcjen was well stocked with tools but there was no dish soap so had to go to mal-mart across the street. complaint the refg. door needed to be reversed was right swing and needed to be left as you had to walk around the door when getting things out of refg. also the cable on the dishwasher door was brokne so when you opened the door had to be very careful not to let it drop on your toes. other than that it was very good convenient to rest shopping and interstate. so would go back we were in the handicapped suite would liked to have king bed only one queen',happy
id11223,' everyone at the hotel was incredibly accommodating. they made it so easy to get to where i needed to be (shuttle service is great!) and the entire staff was very friendly and helpful. they really looked out for me. i will definitely stay there again.',happy
id11224,' i visited this crap hole with my family. if the kids werent so tired id never stayed until morning! bath was nasty and water trapped under the plastic tube it a hazard. the water pushes up the tub like standing on a waterbed. very dangerous!!! the water that gushes up when you stand in the tub is putrid. had to put a towel at the door to avoid the odor. never again.',not_happy
id11225,' we booked the romance package at omni.com which includes a pre-visit phone call from the concierge. she called a few days prior to our visit and was very helpful and accommodating to my requests. when we arrived we loved the tasteful texas decor and the feel of the hotel. we received an upgrade so ended up in a beautiful suite. everything that comes with the romance package was set up in our room. i also joined the omni select memership online which also has a few extra perks and we received all of those as well just as promised. the hotel was beautiful the staff was very friendly and helpful and the food we ate there in the restaurant both for breakfast and lunch was delicious.',happy
id11226,' attended for a trade show. hotel handled our incoming packages for the conference smoothly. everything here was nice and large scale. - tiers of elevators make getting to your hotel floor more quickly. rooms were well appointed for business and roomy. bathrooms seemed to be recently remodeled. very comfortable bed. the work desk was set up right in front of the window for a beautiful work space. i was on the --th floor (out of --) so i could not see the bay from my room but it was still a beautiful view!',happy
id11227,' stayed a couple of days on business. the room was spacious and very nice. not sure ive ever checked into a hotel quicker...they had a packet ready with all my stuff. didnt even need to run my card. even stuck in a $-- starbucks gift card. is in a nice neighborhood with interesting restaurants and easy access to the metro. will be my destination of choice for any future trips to dc.',happy
id11228,' i was in town on business and the location was great for visiting a federal agency. the room was very clean and spacious and the staff was friendly and helpful. i have seen some reviews criticizing the continental breakfast but i thought it was good--coffiee juice fruit muffins croissants and toast. i would definitely stay here again without hesitation',happy
id11229,' as this was a first time visit to nyc we wanted to stay in the middle of manhatten and in a hotel which offered a range of comfort and facilities. thus we chose the intercontinental barclay from the hotels on offer from the travel agent. we booked the accommodation late on and so were a little restricted as to availability. the location is great - just off lexington ave and the hotel looks grand enough. dont expect warm personal service unless you are very grand it is quite anonymous and the desk staff and polite but reserved. the room was small and although the quality of fixtures was good there was a price on everything. one even got the impression that should you be a little over zealous with the shampoo you would be charged for more! i could honestly say that the hotel was no better than a good holiday inn or a marriott - you pay for the location of course. our view was of the scaffolding on the radisson opposite and the wall of the hotel next door but i guess that was to be expected. the ground floor restaurant served good quality food and was not too excessively priced. it was always possible to get a cab from outside the hotel. the porters were helpful and polite. in summary there is nothing wrong with this hotel it just doesnt have any wow factor. then again - being where it is - does it need it?',not_happy
id11230,' i dont agree with all the negative posting about this property. my girlfriend and i stayed two night at this hotel paid about --$ (including taxes!!!) per night thanks to one of those booklets you get at gas stations along the highway. room was at second floor facing the pool everything was really clean pool was nice a little heated. staff were ok. at --$ per night this is the best bargain of all our us roadtrip. cant recommend it enough we stayed at days inn or motel - for a higher rate and got worse rooms.',happy
id11231,' we stayed at this hotel during a very busy weekend. the hotel hosted the green bay packers tons of very devoted fans and held two marine anniversary balls. the staff did a very good job accomodating sooo many people and keeping the lines short. we received a notice telling us it was going to be very busy and what to do to speed the check out process up etc. suprisingly some of the concierge help was only ok. better than other hotels but not as good as some other hiltons or other better hotels. although they were very polite they didnt offer information. since we had never been to san diego we could have used more help. for instance when i asked for a map i was given one which seemed fine. i only realized later it was a only a portion of the area. when i went back the next day and pointed to other maps and asked what is that of? i then received a color map with restaurants-landmarks highlighted and - other black and white maps. much better. the hotel is right next to the convention center but on the far side. it was about a --- minute walk to the gaslight district and less to petco baseball park. some hotels are right in the district which means tons of restaurants a cup of coffee a drink are all at your doostep. prrobably no water view though. i would check out the hyatt if we went again....it would be on the water and right across from district. i would also consider hilton in the gaslight district. the bayfront hilton has very limited restaraunt choices.',happy
id11232,' my wife and i stayed at the rim of -- nights in june ---- when we left my wife forgot a hair straightener on the room window edge along with a japanese plant not more - inches long that our daughter gave her - years ago very huge sentimental value. we called the same day and drove back the next day and drove back again - days later and they all brushed us off saying they will investigate and call you. no one called no one cared very poor room service ethics. never again marriot',not_happy
id11233,' after dropping a rental car down the road we walked up to the hotel & were pretty concerned at the dealers hanging around on the street. the lift seems a little out of date but the room although small was fine not the cleanest but better than many places i have stayed. there is no ac and the window didnt open there was a fan but our room was still very hot. nervously walked around the corner to get dinner before it got dark & went back to our room. we decided that we werent comfortable walking around the couple of blocks this hotel is in and booked somewhere closer to the square. its amazing the difference a couple of blocks make. spent one night here and left early in the morning walking - blocks away feels much safer. this may be our perceived risk but we felt much happier away from this area. the concierge at the next hotel told us to avoid the tenderloin so we laughed! walking around the rest of sf was great.',not_happy
id11234,' my husband and i stayed here for - nights over valentines day our room was on the third floor didnt have a fantastic view but wasnt awful. the room itself was lovely spacious and clean. the bathroom was also a fair size and spotless. we did hear some construction noise from the left of the hotel in the mornings and also deliveries to the hotel as we were above the loading bay. the staff we encountered were friendly and to help. we ate in the stanhope grille for breakfast and for valentines day the food was very nice and the price was very reasonable for what you got. cuff is seems to be the place to be the bar was always packed and sometimes a little to noisy we went and sat upstairs in the hotel bar. the location of this hotel is excellant everything is within walking distance. on the whole we had a fantastic time in boston and we certainly come back here again.',happy
id11235,' i had handicapped family and they put us in the very end of the hallway. we stayed on -nd floor the ice machine didnt work. the hallways were extremely dark and the hotel smelled like dog urine and wet dog. our room was pretty dark even with curtains open. the carpets and bedspreads had cigarette burns all over. the refrigerator made a terrible sound at night. i found small roaches in the bathroom. and asked for deoderizer to be sprayed in the room while we were gone. that didnt happen. i needed to use the business center and had to argue to get the key for it on - occasions. the dayshift had given me a receipt with password for it and the night shift says we know nothing about it. they finally gave in & gave me the key. housekeeping couldnt speak english so i had to ask the front desk for our room to smell better. the cont breakfast were dried out donuts. needless to say we went to the double t for all but one breakfast. no mgmt ever helped me out with our problems or would give in on some reimbursement. i did write a letter after we returned and got a letter back thanking me for my comments and now they knew some things needed improved on. i wont stay there again. planning another trip in oct and will be staying at the comfort inn next door',not_happy
id11236,' great location great service. really all you could ask for in hotel. we stayed on the gold level and really enjoyed our stay. we were in boston during a major snow storm so the location across from the mall entrance (westin) was really convenient. weve stayed at the fairmont in boston many times and it continues to please.',happy
id11237,' it is fantastically close to union square so as far as location we couldnt ask for anymore. the front desk werent particularly helpful to issues that arose during our stay. this was a multiple stop holiday and every other hotel we booked successfully put us in our requested separate beds. the handlery tried to put us in a double and were not happy when we requested what we had booked. the bellboys were very helpful. the rooms are small and contain the minimum.',not_happy
id11238,' staying at this hotel we enjoyed a relaxing and comfortable end to a less than great day. we had airline delays that made our original hotel plans impossible. i made the reservation for the holiday inn at the airport during our layover. we were warmly greeted and found our room clean comfortable and relaxing. we enjoyed the sleep number bed in the room; very comfortable. they run a convenient airport shuttle to the hotel. the hotel restaurant has a nice menu and a daily special. we both ordered the salmon and found it cooked to perfection. the breakfast buffet was good and has convenient hours. we will stay there again.',happy
id11239,' i thoroughly enjoyed my room at extended stay the staff were extremely polite and helpful. what really got me was that every morning there was fresh coffee alongside bagels and muffins just waiting for guests in the lobby. my only grievance is that they do not have kat - cables-ethernet cables for there guests. me having stayed at extended stays before was expecting them too. i brought my x-box along and thank goodness i brought a wireless adapter because it would be useless plus the fact that when i first plugged in my laptop i realized why... they want to charge extra for a highspeed connection!!! i was thoroughly disappointed. the other extended stays all have been able to provide me with ethernet cords so far for free without trying to get extra money. that majorly disappointed me. sry extended but you need to change that. id rather pay --$ more to stay somewhere that can provide me an ethernet cord and not try to rip me off $- dollars a day for highspeed wireless internet what a joke. wireless only gets so fast. other than that the features and ammenities where great and the staff friendly and helpful.',happy
id11240,' after reading various negative reviews of the new yorker i was very tempted to cancel the hotel and search for another one i was pleased that i didnt. the taxi fare to the hotel from jfk is a fixed rate of $-- plus approx $- for the toll. check in was quick and straight forward...staff werent very smiley but i wasnt planning to hang around for a chat. security at the hotel is great guests need to show their room key to get past. i was allocated a room on the --nd floor there are plenty of lifts. the room was a double-double side view a double-double room does make the room appear a bit smaller but it is not too bad. the room was very clean bathroom was clean and more than enough towels are supplied. the hairdrier is quite powerful there is only one negative thing i can think of and that is that the shower isnt powerful but again it is bearable. shampoo and body gel bottles are supplied and replaced if necessary. location: the location of the hotel is fantastic...minutes walk to macys and the empire state building come out of the hotel turn right and than left at the traffic lights...walk for a couple of mins and youre at macy is. tick tock dinner is to the right of the hotel as youre walking out nice place we had a $- tip added on at the end of the bill. another great restaurant for breakfast lunch and dinner is the stage door again to the right of the hotel cross the road. great menu and reasonable prices good service. i would also recommend a cafe on --- eighth avenue cheap and the food is very fresh and prepared in front of you. come out of the hotel cross the road turn left and walk for about --- mins. the hotel does not charge to the room. the hotel bar is pricey!!!!!!!! but does play good -- is music. check out - it might be worth checking with the company youve booked the hotel with to see if the price youre paying includes local taxes. our final bill had a total of --% added per night on top of our bill. if you have time to kill before your flight you can leave your luggage with the hotel for a charge of --c per case-bag and the same charge when collecting your case-bag. the hotel taxi to the airport is around $-- would recommend pulling a taxi off the street for the flat rate of $--. overall i would definitely stay at this hotel again.',happy
id11241,' we stayed in the tower less expensive and the room was a very nice hilton type room. if you stay in the tower book early and ask for a room overlooking the grounds and the bay as opposed to the interstate. very nice pool area and being right on the bay is a definite plus. restaurant much better than i expected at a hilton. great location easy to get anywhere as long as you have a car which is pretty much a necessity in san diego. not certain that id choose to stay there again but i might.',happy
id11242,' the reception area is beautiful and the entrance to the property is very nice. our room was a let down. we had a - queen suite. it was on the main floor close to the adult pool area. our window looked straight at the lounging area and the loungers looked straight at us. there was a rowdy crowd in the evening-night that shut down when a small child asked them to around --pm. the location of our room was very poor. when we entered our room it was stuffy. we promptly turned on the a-c but it remained stuffy for our two day stay. i was sure there would be mould under the dry wall. there was wireless internet in the lobby for --.-- a day and dial up in the room for the same price. despite being registered as - adults and - children we had only - towels and not extra sheets for the pull out. i would choose a diffierent hotel for future stays in phoenix.',not_happy
id11243,' my husband and i stayed at the hyatt regency for our anniversary. we booked it online and got an awesome rate. overall the service and overall atmosphere was excellent. my only complaint was that one morning the housekeepers were talking so loudly in the hallway it woke me up. i felt they couldve been a little more considerate. maybe the walls are just a little thin............................',happy
id11244,' i have been traveling to jax for work off and on for the past - months and came upon this hotel by accident. upon my arrival i found the place to be clean and modern the rooms were equally clean and modern sheets towels everything you would expect from your hotel. this is the third time i have stayed here and would recommend this hotel to any traveler. this is close to everythng in town.',happy
id11245,' we had a lovely suite with a great location to all the tourist areas. we had already checked out the day the blackout occurred and were scheduled to take a night train home. unfortunately the trains are electric and couldnt get into new york! the staff at the wyndham were great. they checked us back in and gave us a room with a view helped us find out about amtrak etc. as it turned out the next am there were still no trains south (and by now a lot of people had been flying into logan because nyc was closed) but we did find out trains were running out of manhattan south (we needed to get the wilmington delaware). it was like the amazing race! everyone trying to get out of town. we ended up taking a greyhound to nyc and were able to get a train home. it cost us about an additional $---- but it could have been worse. only down side was the staff didnt know much about the package deal i booked which was supposed to include nightly popcorn and sodas for the kids. also i was charged $--.-- for a - min phone call home (i stupidly left my calling card at home). i would recommend this hotel to anyone!',happy
id11246,' as a starwood platinum member i have stayed at this hotel about -- times over the past - years for business trips. i have always found the rooms clean and quiet beds very comfortable and service attentive but not overbearing. check in is always fast and the staff is always friendly and efficient. the colors of the lobby and rooms are very neutral but relaxing after a long days work. the bathrooms are clean and modern with great shower heads. the fitness facility is very nice with a good variety of equipment. it is a large space so you do not feel like the gym was a afterthought. the restaurant and bar are on the second floor and i have eaten here often instead of going out for dinner. food is fresh and very good eating at the bar is welcome and a good experience if you are a solo diner. if you are a loyal starwood customer you will find this dc hotel vastly better than the experience at the dc four points and not nearly as expensive as the w and st. regis. rates vary greatly depending on the season and the convention schedule. highly recommend for business travelers.',happy
id11247,' near to everything! nice staff! very quite! excellent bed and bathroom! newspaper and wifi free! as a tourists traveler this was our best choise we could ever made. if you are tired from walking or tourism it is easy to come back. bus metro walk.',happy
id11248,' enough has been written about the good at the standard from the food to location to design. our room on the -th floor was no different. few things though would have improved the experience. first we are staying for - days which means we have a bit of clothes yet there is no dresser. just - hangars on a pole. also bathroom shower should have both a top head and a hand shower head. lastly why does the roof bar close at --pm?',happy
id11249,' i was very pleased with what we received for what we paid. the gentleman christopher at the counter was very helpful. we did run into a flaw of not having a room with a frig and micro but he rectified it immediately. he told me when remodeling is complete they will all have these items. the room was clean. the pool was large and the kids loved it. my husband was thrilled with the fact that an affordable motel had a fitness center. i spent a majority of time on the computer in the complimentary business center set up in the lobby. i was able to continue to book and plan the rest of our road trip through the use of their computer. there was no additional charge for printing off the web pages. this was helpful. i would only ask them to change two things. first you access everything from the outside so they should not refer to themselves as a hotel but rather a motel. second they should offer at least some type of complimentary breakfast cookies or something. most hotels do in austin and if they took the time to clean up the physical facility and their image since it switched owners it would be a final touch. further more i feel their extras at the price offered put them above the other motels in their class. this should be incentive enough for budgeted travelers looking for a little more for their money. they should not trick the public by saying things like hotel . that only sets some travelers up for disappointment. the same theory goes along with the breakfast you offer so much in extras that the first time traveler would expect something in the way of food hospitality. i hope to revisit this hotel with my family at which time i will update my review. thank you for reading and please be an active part in helping travelers identify truly good secrets like this renovated motel-hotel and avoid bad ones. oh! one last tip if you go with kids look up austin is pizza park. it is usually $--.-- but on tuesdays and fridays i think it is $--.-- unlimited pizza laser tag video games rock climbing go carts mini golf bumper boats my kids - to -- loved it!!!!',happy
id11250,' the staff (andrea & joe) were most professional in helping us plan our family reunion. we were given a great conference room to hold our group get together and the staff was very accommodating. we had over -- guest and about -- rooms the pool area was perfect for our outside activities. we will def be back again. love the rooms and this location has access to everything within walking distance. (the kids loved the magic mountain). thanks so much andrea joe and tito',happy
id11251,' a pretty unique or at least different hotel by marriott standards in a very central location in mid town manhattan. walking distance to times square madison av and -th av but not on a super busy street itself which is nice. recently redecorated by marriott and now marketed as an autograph collection hotel. its certainly no ordinary marriott hotel this is boutique style good small cozy restaurant trendy and cool bar and very personal well decorated rooms with a very engaging service. general standard of the hotel - very good to excellent standard of the rooms - excellent (although quite small rooms) lobby - small but cozy and good for meeting colleagues - friends restaurant - small cozy good food and good service gym - excellent service - very good to excellent (especially the servicing of the rooms was top notch. seems they have a separate lady taking care of each floor) so in conclusion i would absolutely recommend this hotel if you are looking for a smaller boutique style high end hotel in midtown. probably more a hotel for a weekend away with your partner or for business (at least the rooms i have seen are probably not for a trip with the kids). this hotel is in direct competition with the chatwal (starwood) which is also nearby.',happy
id11252,' stayed here for onenight it was a really clean hotel room was a nice size considering it was in new york. price was very good as well. it was in the center of times square so lots to do and walking distance to -th avenue store central park and empire states bldg. it was my neice is --th birthday and marvin at the front desk was so nice. he sent up a birthday cake and some fruit. restaruant row is on -th ave so that is not far at all. lots of restaurants to choose from. would definitley stay here again',happy
id11253,' before we managed to escape from the bahia hotel i managed to book the omni hotel for $--- on priceline for the next - nights ( same price as bahia --- times better). checkin went very smooth we got some input what room we wanted . based on the reviews here i decided to get one away from the rail track. this meant the back of the building with a view over petco park but unfortunately i could still see some of the rail track as we had a corner froom with - windows. the freight train did pass by a couple of times each night and it did not really bother us - and i am quite a light sleeper. the location is perfect --- m walk to the gaslamp quarter. parking can be done in the parking structure across the hotel for $ -- a night when there is a game on and less if there is no game. however it does not allow you to get your car in and out. this works well if you are out and about during the day and return in the afternoon in the hotel and then go out in the gaslamp quarter. i thank the reviewer that mentioned to sign up for their select guest program. do that online when you book the hotel quote the number upon check in and enjoy complimentary fresh hot and cold beverage in the morning + a paper. you can buy bagels or crossaints to go with that and all of a sudden you have a cheap in-room breakfast. if there is a game on you will have to wait until -- pm to get to sleep but that is not a problem in this part of town. the room was spacious and well laid out. yes the bathroom doors are still there but youll get used to that. internet access for free with your laptop at a reasonable speed. all in all one of the better hotels we stayed in during our vacation in sw usa.',happy
id11254,' i must agree with the previous reviewer. we had a poor experience at this hotel. we booked a royal court double double room. when we arrived after a long drive we were told that our room wasnt ready even though it was after the check-in time and that we should come back in an hour. when we did return and were waiting in the lobby i had to ask whether the room was ready it was obviously too much for a member of staff to come over and inform me. the room we booked was supposed to have views of either nob hill or union square - ours had neither. the room was very small and felt dated. when i complained to the front desk i was initially told that the hotel was full but the manager did manage to find a different room. this room was on a lower floor and had fewer amenities than the one we booked - although we were still charged the same price. it was a larger room but it still felt dated. the beds were incredible uncomfortable. my wife and i shared one bed and my children shared the other bed. not one of us had a good night is sleep while we were there (three nights). when i raised this issue i was just told it was tough! the staff were in the main surly and unhelpful. i would not recommend this hotel.',not_happy
id11255,' check-in was a breeze. we had requested a king with no freeway view. because of early check-in only freeway view was available. it wasnt too loud overnight - a semi is horn woke me up around -am but that was it. the room we were in (----) is one of - rooms behind an extra door - i suppose this helps reduce hallway noise but it possibly made the configuration of the bathroom very strange. the bathroom had - lights but unfortunately none were right near the shower so the shower area was a little dark. the tub basin looked super old and there was a --- old black spot on it - gross! as far as the room the tv was quite possibly one of the smallest ive ever seen in a hotel. definintely under -- . the bed was very strange - it was some type of ergonomic bed but we found it very hard lumpy and ungiving. hotel is super convenient to -th st. i knew in advance about $---night parking and chose to park for free on the street in a meter spot instead. they are free until -:--am so we just woke up a little early to put some change in. there looked to be a $- lot right across the street too.',not_happy
id11256,' my husband had to stay in this hotel for -- nights owing to a business trip. i joined him for the last - nights before we headed off touring. despite having a high level hilton honors priviledge card he got a very ordinary room surprisingly small compared to say the average high end motel room and was told nothing else was available when he checked in. they gave him a few complimentary vouchers for the cheapest breakfast available on site instead. when he got to the room it had yet to be serviced. two days later he returned to his room mid morning to get some papers he had left inside by accident. the keycard would not work. he ran to reception where it was reissued. it still didnt work. long story short - - maintenance staff members and -- minutes later he got access to the room. of course by now he was extremely late for a meeting where he had to make a presentation. they gave him a $-- voucher for his inconvenience!!!!! the room was very tired - furniture scuffed and old fashioned drapes faded paintwork scratched bathroom fixtures scoured until the base metal was exposed that kind of thing. the desk was too small to do any work on and use a pc at the same time it had an old-fashioned tv with a poor screen. worse the airconditioning was extremely noisy and the thermostat very insensitive. it turns itself off for long periods then the fan comes on at maximum warp to cool the room down in a hurry then runs a little more quietly before shutting off. this cycle is not conducive to a peaceful night is sleep. my first day arriving jet-lagged from the uk they had a water problem. i ended up having a cold shower in the morning but there was no water by --.-- am. guests were told they could use the facilities in the spa building - minutes walk away. while the water was off housekeeping did the room. how you can clean a bathroom properly and hygienically without water nobody ever managed to explain to my satisfaction. further there was evidence of remedial repair works going on around the accommodation blocks and the nearest elevator to the room was out of order for the whole of my husband is -- night stay. this hotel has a large pool and water activity based leisure facility. this is ideal for families with children and people wanting to relax and sunbathe. if you spend most of your time here you will probably consider the property not bad. if you mostly just use the rooms you are unlikely to be impressed. the best feature to me was a reasonably comfortable bed. while the front of house staff were polite and embarrassed at the shortcomings and claimed they wanted to help with the problems we encountered they didnt actually achieve much or offer anything positive or genuinely meaningful to alieviate the situation. the other staff members we encountered - housekeeping and ground staff - seemingly spoke little or no english and just put on a smile because they had been trained to do so. not our usual hilton experience.',not_happy
id11257,' the bed was the best. super comfortable and large. the room was extra large too with plenty of space to move around even with our - suitcases spread far and wide. the shower was lovely. no bathtub but with a shower this nice we never missed a tub. had all the amenities we needed and they were nice quality as well. i almost never think there are adequate blankets on the bed but there were here. and the breakfast was much more than we hoped for by the description of continental breakfast. there was an omelet station where you could choose from fresh ingredients and have it made to order plus biscuits and gravy waffles tons of fresh fruit yogurt cottage cheese and all the other cereals muffins and pastries you would normally expect. the only downfalls were some cosmetic repairs that needed attention both in the halls and our room and the tv really needed updating. we had a remote held together by tape that only worked some of the time. overall we enjoyed our stay and would have a hard time finding anything even half as nice for the price.',happy
id11258,' we arrived june -- for a two night stay while vacationing in denver area. the staff was very friendly hotel was clean it is location easy to find and the rates were very reasonibility priced. i would stay there again in a minute.',happy
id11259,' my husband and i stayed here two nights on our last two nights of our western vacation. it is close to the airport and has great views of the marina and waterfront. the room was large and im not sure whether it had been recently updated or was in the process of being updated (decor not to my liking-done in browns and oranges). the bathroom was large. we were in a non smoking room but i think it smelled heavily of cigarette smoke-maybe chemical cleaner-not pleasant. the staff was friendly.',not_happy
id11260,' this has been the place that i keep returning to when i travel to new york. once again i reserved the one bedroom suite. it is bright and comfortable and lovely to return to after a day out exploring the city. the bathroom had lovely linen and has a great shower. the staff were excellent and offered us advice on local restaurants that we visited and thoroughly enjoyed. the location is also part of the reason for returning. there is the subway on the corner and plenty of bars and restaurants within walking distance. the high line is not far away and certainly a nice place to stroll. the stairs seem to be getting steeper or perhaps i am getting older! it is great to know that when you finish the climb that you have your own haven in bustling nyc. chelsea pines inn remains at the top of my list for places to stay in nyc.',happy
id11261,' stayed here last night on business. nice atmosphere for a business traveler. valet parking is a bit expensive but terrific service. front desk very efficient. room was clean comfortable but a bit stale. a typical embassy suites product but all good. (by the way: embassy suites has always had the worst hotel pillow in the industry. that hasnt changed.). best part do this experience was the breakfast offering. fresh made to order and lots of options. i would recommend this hotel to business leisure or convention travelers.',happy
id11262,' the initial impression of this hotel was fantastic. gorgeous lobby location centered exactly between the two planned activities over the weekend and a unique room set up. two bathrooms was a plesant bonus. however.... the air conditioner-heat didnt work and soaked the floor. housekeeping didnt thoroughly clean the room. the keurig had two used pods in it. the garbage had someone else is smelly socks in it. dont want to think of what else might not have been cleaned. the staff was less than helpful and didnt apologize when issues were brought to their attention. no one offered assistance with the luggage. valet told me it would be ten minutes to get my car. i gave them more than twenty and they still hadnt gotten my car. overall the location of this hotel should place it in high demand but the staff cleanliness and overall experience are disappointing. the only low point to my entire trip to boston was this hotel. didnt bother to try for any amenities as they were ridiculously overpriced. also if youll notice management is responses to all the complaints on this site are the same. they arent focused on the actual complaints. they are a copy and paste job. ive emailed the hotel directly with my complaints. well see what they say.',not_happy
id11263,' friend told us about the hotel that used to be a prison. lobby is super cool. connected to mass general hosp. great location. cool place to check out. tv screen at bar shows the history and transformation from prison to hotel',happy
id11264,' our trip to visit washington dc was from ---- to -----. we stayed in a deluxe king nonsmoking room at the omni shoreham that was located in the west wing on the seventh floor. we had a view to the back of the hotel over the pool. i had found a special for $--- a night through travelzoo and booked directly with the hotel. the room was not large but was comfortable enough. the rack rate on the door was $---. a small fridge was in the tv cabinet with drawers was convenient. beds were great. the bathroom was compact but there was a short shelf under the sink to use and a shelf over the toilet. tub had a short shelf on the back and had a curved shower rail so it was fine; nice showerhead. tv reception would be great and then go snowy at times. the small walk-in closet did not have a light so i made good use of the flashlight i packed. good size safe in the closet for my small laptop and small purse. glass knobs on bath and closet door and a full-size mirror on the closet door but we usually had it open. i had to ask the housekeeper for robes and a foam pillow the second morning of our stay and she had this for us when we returned to our room later. being a select guest was wonderful with coffee and hot tea every morning and we opted for a bagel or english muffin ($-.-- each) that kept us going until lunch later in the day; a few times napkins-silverware was not provided and on two mornings the bagels were old tough and rock hard (only complaint we really had). one day we ordered some snacks in the evening and room service brought them to us on a table in the room so we felt special. we had a few desserts from morsels we had bought downstairs. internet signal was weak and an ethernet bridge was provided i ended up using my data card i have which was faster. we ate at robert is in the hotel once for dinner and it was very good. staff and service was excellent from the bellmen check-in-front desk concierge maid room service and engineers. staff responded promptly to concerns or questions when contacted. the hotel lobby is grand the roses changed several times during the week and the lobby floor shines immaculately – definitely impressive! our room was very clean. the bath rug was removed and missing a few days so we asked for another one. we spilled coffee one day on the carpet by the bed and the next day asked housekeeping to clean which they did while we were gone during the day and you could never tell it was stained or even damp. we were favorably impressed by staff at this hotel and believed it was four diamond quality. it cost us $-- plus tip to get to the hotel via cab from national airport (you have to get in line to obtain a cab which can be confusing) and $-- plus tip back from the omni through abe is sedan and shuttle service the concierge booked for my husband and i with luggage. we were aware of the loud air conditioner and heavy noisy doors from prior trip advisor reviews so that was no surprise. we experienced slow elevators once during our two week trip. many times during our stay the hotel was extra busy with different conventions going on. everything was still handled quickly which impressed us despite the number of guests we saw in the lobby and hallways. we loved the hotel and if returning to washington dc area would definitely stay here again at the omni shoreham. we heard some stories from other people we met during our trip about other places they stayed which were more expensive and poor quality in comparison. the metro is close by and convenient to the omni. we purchased smart trip cards ($- each) at metro central (about three stops from woodley park so it costs $-.-- to get there) and i put on $-- for my card and $-- for my husband is card (he is a senior so his fare rates were half price). we still had some money left on the cards after two weeks. you can go to the website metroopensdoors.com to get directions from woodley park to wherever you want to go which is convenient. the smart trip cards also get you on some local area buses including the dc circulator that we used to get to georgetown. we did the grayline double decker (hop on and hop off) tour bus that stops across the street from the hotel – you have two days to use your ticket and we loved this bus tour! excellent and highly recommend it. we liked it so much we did a six-hour tour on another day with grayline to go see mt. vernon (go to union station before - am to buy your ticket and board). our first tour vendor we had tried on our second night was through royal trolley to see the monuments in the moonlight - it was a big disappointment as not enough folks to run the trolley so they put six of us in a van; another couple who had done this type of tour in the past with other vendors said it was okay but not great like they had experienced before. i would recommend using another vendor if you want to see the monuments at night – and consider one with a guide that stays with you to explain things as we sometimes did not know where to go after stopping to get out as this was our first time in washington dc. places we would not recommend or go back to eat in the neighborhood: we tried the lebanese taverna on connecticut one night but were disappointed except for the few lamb kabob pieces and bread that were good – neither my husband or i would recommend going there and it was around $---person. we tried the café paridiso on connecticut ave. the first evening we arrived that others had mentioned on tripadvisor but were disappointed and would not return. favorite places to eat in the neighborhood close to the hotel - open city café across on calvert street. petits plats around the block on connecticut ave. is excellent – we ate there our last night; order the floating island for dessert. petits plats also has rotisserie chicken you can order for take out too we found out. we ordered chinese take-out once (lunch specials and soup) from the eddie cafe across on calvert (but address says connecticut ave) and were favorably impressed and recommend. chipolte is is on calvert across the street too - good mexican food and guacamole-chips for a reasonable price - we ate there several times. we had mcdonald is a time or two that is on connecticut just to keep our meal budget in line and they were surprisingly good too (they are downstairs which is different and we would take our meal or hot fudge sundaes back to the hotel). the cvs pharmacy on connecticut has cookies chips sodas and water and is convenient about a block or so away from the hotel. we bought items and sundries quite a few times at cvs which is conveniently located. a dry cleaner is next door but we brought enough clothes for our entire trip; if you were there on business it might be handy to know it is nearby however. there is a place in dupont circle that says they have the best cupcakes in a window when you walk by and you go downstairs – we bought four and the red velvet one was terrific with cream cheese frosting! if you spot this little bakery shop for cupcakes be sure to stop! it is not far from the grayline hop-on hop-off double decker tour bus stop in dupont circle. our favorite place to eat in washington dc that we highly recommend (worth the trip) is the old ebbitt grill (a historic landmark since ----) at --- --th st. near the white house in washington – we were there for lunch twice and breakfast once – excellent food good prices and amazing atmosphere whether inside or in the patio area. we also ate at fago de chao at ---- pennsylvania ave. (near the old post office tower); it is a brazilian steakhouse that is pricey but great service and good food – a treat but will run you $---person plus tax and tip. we ate once at mccormick & schmidt on f street in washington which was very good. we ate lunch once at ella is wood fired pizza which was good. the chart house in alexandria was enjoyable with great food. we also liked the buffet at the garden café in the national gallery of art at -th and constitution n.w. which filled us up for the afternoon activities. one of the best maps we used was washington: the nation is capital that you can obtain from the park service at the white house visitor is center. we took several with us had some others but wore this map ragged until it fell apart as it became our favorite to get around and we went back to get more. the international spy museum is great and worth the price to visit. be sure to see the fd roosevelt memorial too on the tidal basin (between the jefferson and lincoln memorials). if you want some good bargains ladies will enjoy filene is basement to shop. we explored alexandria and georgetown (check out the canals there in georgetown) as well as washington dc. we even visited the zoo which is free the first day we were there and got to see the orangutans go across the o line which was amazing. check with your representative a few months ahead of time to book a white house tour the library of congress (amazing) and the bureau of engraving. the omni shoreham is a quality hotel to experience and an excellent base to explore washington dc and the surrounding area. a wonderful and memorable trip for us – the fall leaves made it even more spectacular!',happy
id11265,' easy to access by car this hotel has a free shuttle that take you to the closest subway station every ----- minutes. very convenient. breakfast is good. there is a swimming pool but not in the hotel next door (less than - minutes walking). i did not try it no time for that. the room are clean but bath room a little it small. it includes wifi internet access.',happy
id11266,' this place is disgusting dirty carpet that we didnt want to walk on broken items cigarette burns in bed sheets non-smoking room which stank of smoke. most depressing night of our trip. also felt very unsafe. not worth the cheap rate.',not_happy
id11267,' yep i have to agree with all those folks who gave the castle inn - stars. spacious rooms clean and tidy and modern furnishings in excellent condition. no noise or security problems. central location in a decent neighbourhood and pretty close to just about anywhere you might want to go. walgreens just around the corner for all your bits and pieces and you can catch the -- and -- buses (to get you to market street) two minutes from the hotel. very friendly and helpful folks on the front desk. and very reasonably priced. overall excellent value for money and highly recommended.',happy
id11268,' - minutes from pier -- or fisherman is wharf -- mins to the pier for the ferry to alcatraz --mins to cannery row and the cable car terminus and only -- minutes walk up to china town so you can park up your car in the secure parking and just enjoy san fra',happy
id11269,' stayed here right before the hurricane hit with our two kids. had a very nice one bedroom suite that worked well for all of us. the room was nice and spacious and had floor to ceiling windows that looked out over lower manhattan and the hudson. there is a subway station right across the street and two others for different lines within blocks. absolutely ideal for getting around. plus a walk down spring st. and you are right in the heart of soho. we had the breakfast package and the buffet was small but had everything you needed and was nicely done. we never did get around to checking out the pool so i dont know what it was like. the service was top notch at check-in and they were very accommodating when we had to check out early because of the weather. the hotel was also very welcoming to kids with complimentary warm milk brought up at night and our sofa bed made daily. the only downsides and they are minor is that there is no free wifi which drives me crazy and the bathroom was not very private. the toilet area is surrounded by frosted glass and is essentially open to the rest of the room as there is no door on the bathroom. i know this design trend was popular for awhile but i hate it. other than that great stay and we would return.',happy
id11270,' staff was accommodating and helpful. however dont expect much breakfast to be there past -:--am. it said breakfast would be available until --am but there wasnt much (if anything) still available. however decent value if youre looking for a budget hotel.',not_happy
id11271,' nothing but good things to say about st. gregory. my wife and i were travelling with our --yr old and my parents. we booked on priceline and asked for adjoining rooms while checking in. they didnt have any available so upgraded one of our rooms at no cost so that we had rooms right next to each other. all the staff are very helpful and friendly. wonderful location walking distance to any number of bars and eateries of all types. the rooms are very well apointed and about twice as large as a regular - star chain hotel. this will always be my choice while visiting dc.',happy
id11272,' been here a few times and for the price you cant beat this place. of course it is in the city do you do have the l and traffic but you also have free parking. the rooms are a nice size with large bathrooms. both the cafe and bar are overpriced with lousy service. it meets my needs for have an inexpensive place to sleep in chicago.',happy
id11273,' staff was very friendly and proactively helpful at check-in. as i walked to my room every staff person i passed offered a pleasant greeting. my room (----) was spacious clean and had a nice view - looking over the firefighter is memorial plaza. within steps of the hotel is a starbucks a small grocery-deli and a drugstore. if you like italian i recd ciro trattoria across the street on the corner. try the shrimp parmigiana - you wont be sorry! i checked rates on expedia travelocity and priceline before booking on hilton.com - which had the lowest rates by far.',happy
id11274,' i am writing this review whilst staying at this tired and poorly renovated hotel. we left some cookies in a sealed bag only to find them opened with mice or rat droppings everywhere. having been moved rooms we were not apologised too nor were we offered a refund and instead we were told as we have had the benefit of the room (mice infested or not) we could not have a refund. poor service poor management shocking cleanliness if you can have mice up on the --nd floor! do not make the same mistake we did by booking this dump of a hotel.',not_happy
id11275,' the bedding was clean. the rooms were badly lit and the bathroom was in need of attention and a deep clean. we are currently trying to find out why $-- was added onto our card after check out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!',not_happy
id11276,' i travel a lot for work but ive never written a review like this before. the reason im writing this review is to share with everyone the fantastic and honest staff of the sheraton dallas hotel by the galleria. i specifically would like to highlight mahom. i accidentally left my beloved david yurman ring (a college graduation present from my parents) on the sink in the lobby bathroom. i then left the hotel and got in a cab to the airport. mahom found my ring in the bathroom and instead of keeping it she kindly honestly and thoughtfully set it aside in the hotel office for someone to claim. as i was pulling in at the airport i realized i didnt have the ring and called the hotel. mahom answered and told me she had found it and it was there waiting for me. the cab driver turned around and took me back to retrieve it. i cannot thank mahom enough for reunited me with this very sentimental and valuable piece of jewelry. i would have been heartbroken to have lost it and i cannot thank mahom enough. mahom and the rest of the sheraton dallas hotel staff are a fantastic group of people and i highly recommend the hotel to anyone staying in north dallas. thank you again mahom and i will certainly stay at the sheraton on my next dallas trip.',happy
id11277,' great hotel excellent buffet and fantastic view at night. we loved it!',happy
id11278,' my husband and i spent one evening at magnolia hotel while visiting denver. the location was perfect for taking in the sites of downtown denver. in addition it was close to many wonderful places to eat and drink. for example it was a short walk for drinks at corridor -- and a delicious dinner osteria marco. the hotel had a many perks....free drinks for hour a coffee and cookie bar and a nice breakfast buffet. i would stay again!',happy
id11279,' we were part of a group block for a family wedding. we stayed three nights in a lovely king bedroom in the original building. the staff couldnt have been friendlier or more accomodating. of course the location is perfect. we got muni passes and took the cable cars streetcars and buses everywhere leaving our car in the garage. we walked to chinatown for dinner one night and found good takeout food nearby for another night. there are some good breakfasts spots nearby as well.',happy
id11280,' this hotel has potential to be great but is a big miss in a lot of areas. because of these misses and my experience i must rate it a - out of -. location: excellent. cant beat it for restaurants bars close enough to michigan ave close to the freeway etc. rooms: very small. they only have ~-- double bed rooms so if youre trying to stay here off of priceline or an opaque site be wary. you will probably get a queen or a king room. the rooms are higher-end and have nice touches. highly recommend the rooms other than their size. beds were comfortable. service: not good. i was not the only one with the issue by any means. there were lots of other disappointed guests when i was there. hopefully you dont have the same experience i had!',not_happy
id11281,' if you stay at this hampton make sure you keep an eye on your purse. the city bus stop is located on riverside right outside the front door. the hampton parking lot has several signs warning you not to leave valuables in the car. several pawn shops are located within five miles from this hampton. the purse was stolen around - pm on thanksgiving day out of the hotel lobby. we have stayed at this hampton several times prior to this stay and have enjoyed the employees the convenient location and the amenities. since it was a holiday the regular employees were celebrating thanksgiving with their families.',not_happy
id11282,' stayed here with - friends. this was my -nd stay at hotel metro stayed previously with my partner. hotel staff all very friendly and helpful. free breakfast was really good rooms very clean and comfortable. location amazing right between empire state building and macy is. i will definitely be staying here again cant wait!! and would without doubt recommend it to everyone.',happy
id11283,' i selected this hotel primarily because it was advertised to be pet friendly (and no fees!) with an outdoor park-terrace on the -rd floor. it definitely exceeded my expectations. the hotel lobby was much more stunning than in the advertised photos on the website; the rooms were very modern and trendy in decor as well as comfortable; the outdoor terrace was easily accessible for taking our dog out in the middle of the night (book your room on the -rd floor if you have a pet) and we were steps away from union square and a stroll away from fisherman is wharf. the reception and bell staff were outstanding (very friendly and extremely helpful). i highly recommend this boutique hotel.',happy
id11284,' this is a very nice hotel with a great location. it is located at the south end of the magnificent mile which makes everything in the downtown chicago area within walking distance. you can easily shop the magnificent mile walk down to millenium park or down to the loop area. the rooms are very comfortable although the sink space in the bathroom is small. there is a nice big bar area in the lobby where you can get a drink after a day of shopping or meet friends. we didnt use any of the services but i received a thank you note from housekeeping for my tip. that was a first!',happy
id11285,' the omni san francisco is simply the best. the best location the best staff the best rooms the best restaurant and room service. it doesnt get any better than the omni. i would and have recommended this hotel to family and friends.',happy
id11286,' el tropicana was a nice hotel. we stayed there for - nights. they did a beautiful job on remodeling the lobby. quite sparkly! i saved around $---.-- by staying at the end of the riverwalk. everyone i met was very friendly and quite helpful. el tropicana is at the end of the riverwalk right now although they are expanding the riverwalk past the hotel currently. i dont know if our room was remodeled but it was neat and clean the only problem was the toilet flushed slowly. we did have to get a king suite because we needed to have a refrigerator in the room my friend takes insulin. you can walk right across the street from the hotel and down some stairs and you are on the riverwalk but the heart of the riverwalk is about a ----- minute walk from there. we took the trolley to the riverwalk a lot the trolley picks you up from the front door of the hotel or you can also walk across the street and pick up the river taxi. it will drop you off anywhere you want along the riverwalk and brings you back but stops at - or -- pm so plan accordingly. we did not rent a car when we were there the public transportation was all we needed for this trip. the hotel also has - toucans a tortoise and a bearded dragon in a glass enclosed area. they say sometimes the iguana takes a ride on the tortoise back! the bar area opens at - everyday and they also put some appetizers out. there was a nice pool i dont swim but it looked pretty. we ate breakfast in the dining room twice the breakfast was good we ordered off the menu but they also serve a breakfast buffet. there is a small gift shop off the lobby also. we would definately consider staying here again.',happy
id11287,' my husband and i were married - years ago at the adolphus and have made it a tradition to stay here every year on our anniversary. this year we decided to upgrade to one of the larger suites and were very pleasantly surprised. check in was a pleasant process as they seemed genuinely that we were staying there. the hotel provided us with a kind note congratulating us on our anniversary and welcoming us to the hotel. we made our way up to the --th floor (---- was the suite number) and were in (pleasant) disbelief when we walked into the room. i tried to take as many pictures as i could so it might be easier to look at those rather than me going into detail about each room. a couple of things to point out though is that there is a full kitchen and a pool table and the balcony is huge and overlooks downtown. if i remember correctly when i made the reservation they stated that this is the only room that is modern. the other rooms are very traditional (but still gorgeous!). we ate dinner at the french room and werent disappointed. the service was spectacular and the food was exquisite. i also highly recommend the rodeo bar for a lighter meal. fun atmosphere and very reasonably priced food. all in all this is a wonderful hotel that i would recommend over and over again. do not hesitate to stay here :)',happy
id11288,' the refrigerator made so much noise we had to unplug it. while we were in a non-smoking room the hallway reeked of stale smoke. dogs barking doors slaming.',not_happy
id11289,' very well located close to bus stop and shops rooms big and clean newly renovated bathroom very professional and friendly staff always prompt to assist.',happy
id11290,' my wife and i spent - nights here in september. the overall impression is of tight spaces. the lobby is small and the room was small. it was a challenge closing the door to use the toilet. also in order to see myself when i shaved i had to have my left shoulder partly in the hall outside the door (and i am a small guy). the room was small but everything was new and the bed was quite nice. really only room for one person to sit at the desk and a second person would have to sit on the bed to read etc. while almost claustrophobic by american hotel standards the room was in line with many we have stayed at in europe. in fact most of the clientele seemed to be from outside the us based on the wide range of accents heard in the lobby. the room rates were quite good for a hotel in nyc. the discounted parking rate at the garage - block over was also excellent for nyc. the location is pretty good. you have to walk over - avenue and down - blocks to catch one group of subway lines (metro underground) and - avenues over and - blocks down to catch another group of subway lines. you are about a block away from -th ave and a bit closer to broadway (not shows the street). there are coffee and tea shops nearby and quite a concentration of us southern-style barbeque restaurants nearby. in summary although we “paid for our stay using our hotel points the rates were good for nyc but the room and bathroom were small by us standards and the hotel is pretty close (----- min walk) to subway lines. so if you don’t mind being cozy and want to save money in the big apple this place is fine.',not_happy
id11291,' we have been coming to this hotel for years as a stayover for flights leaving and returning to seattle airport and over the years the facility has seemed in worse and worse shape. it is always something now be it the towel hook is falling off the bathroom door the shower curtain bar is drooping the toilet flush a little lame or the hot water a little unpredictable. the staff have always been and remain fantastic which is why we keep coming back. but i think it has reached the point now that we are going to look for somewhere else to lay over before and after flights.',not_happy
id11292,' would not recommend at all. the agent at the front desk was dressed very sloppy and not friendly at all. i would give you her name but for the two days that i was there she never wore a name tag. upon entering my room it had a really old smell to it the tub had black grit or something on the inside the toilet only half way worked and one of my phones did not work. this hotel is definately not for the business traveler. if you need to use your laptop your best bet is to have a wireless card because the hotel will not provide an ethernet cable. otherwise you will have to plug into the phone for dial up and because the phone only has one line when you are using the internet you cannot call out and people cannot call in. i am done but would definately not stay here again!!',not_happy
id11293,' stayed at the sheraton from ----- to -----. had reserved a room in the east tower king bed high floor but when we arrived there were none available. they put us in a room near the pool in neither of the towers. looks like it used to be an old motel that the sheraton had bought out. the room was cozy but still it wasnt what we had reserved. we were told that our stuff would be moved the next day to the room that we had reserved. came back to the front desk around -:--pm the next day they had no idea what we were talking about. had to wait another -.- hours for them to get us our room. again-- nothing was wrong with the first room it is just not what we had reserved. the second room on the -th floor of the east tower was just as nice furnished the same as the first one but had a slightly bigger bathroom and a great view of the marina. this hotel is very isolated and you wont find a cab ride for less than $-- one way. even if they charge you for parking i think that youll save money to rent a car. the bar is pretty pricy as is the restaurant but the quality of both are good. overall we enjoyed our stay at this hotel but if we visit san diego again will probably stay within walking distance to the trolly.',happy
id11294,' i took my -- year-old daughter on a special long weekend trip. i wanted to stay in manhattan but all the other hotels in this price range had shared bathrooms and were in much older buildings. this brand-new. hotel was beautiful with helpful staff and a great location. it was less than a - minute walk to at least - subway lines which made getting uptown super easy. and less than - minutes to battery park. the rooms are a touch small but sparkling clean and well suited with comfy chairs for end-of-the-day lounging. there is free wifi and computers and printers in the lobby as well. there is a top-floor restaurant and sun terrace which we only discovered on our last night - too bad as we would have spent our evenings up there! the only drawback is that it is right behind the world trade center reconstructions and one morning we heard the machinery very early. i will stay at this hotel again in a heartbeat and highly recommend it.',happy
id11295,' rooms- cramped dirty carpet- left unvaccumed stained breakfast- very few choices service during breakfast- supposedly club lounge guest as what i paid for but receptionist named jessica very rude and had to literally tell her to give us club lounge table since she refuses hors d oeuvers- dehydrated vegetables very limited in quantity no drinks pool- cloudy pool murky parking- worst spiral driveway and expensive for $---day extras: airconditioner not cooling enough. called engineering -x only to be told there is nothing they can do',not_happy
id11296,' the location of this hotel is very good. it is located on lombard street very conenient when moving by car. besides the hotel has its own parking. after a - minute walk on street there are many restaurants and bars that open until late at night. the room was large and confortable. the breakfast was not very good. it was very basic self-service and you have to take it to your room. the hotel staff was not very friendly.',not_happy
id11297,' just spent - nights at the hotel and was just as good as it was -years ago. they have the best gym and im particular. also getting a late check out was no problem. staff was top notch and the helped for what ever i needed. i travel a lot and always stay at - to - star hotels and this was as good as i could hope for. i will be using the hotel again in may.',happy
id11298,' as a frequent hilton guest and as a hilton honors gold member i expected more from the stay but was satisfied for the value overall. the front desk check-in didnt seem especially welcoming and neglected our hh membership perks (when we realized this later i went down to the front desk and although it was too late for a room upgrade we were given the breakfast vouchers and instructions for free wifi). the renovated rooms are pretty nice but there seems to be some lack of attention to detail (i.e. mess of tangled wires clearly visible behind the desk). we would have appreciated a mini-fridge to keep some cool drinks on hand but had to settle for the ice bucket instead. we ordered room service for a late lunch but was very disappointed in the quality of the meal they brought up (service was fast however). the big open lobby made for a nice entrance but took away any real sense of atmosphere from the sectioned off breakfast area. we couldnt find any good restaurants in the surrounding neighborhood (and most of the casual dining places seemed a bit sketchy) but the hotel location was good for our night layover - we had been renting a car while in texas so we stayed at the hilton (good parking area) and took the back road to the airport the next morning (avoided the highway completely).',not_happy
id11299,' we just got back from staying at this embassy suites in austin. the parking was as others described basically free. we even told the front desk people that we had a car and werent charged for the parking. the front desk people were actually the most negative part (of an overall good stay). it took a long time to check in and they didnt have a room ready for us at -:-- pm. with such a large hotel that seemed unbelievable. anyway they got us a room soon afterwards and once we got into the room it was great. very large and very quiet. we could have slept all day with the nice black-out curtains. the breakfast was extremely nice if a bit disorganized. they seemed to run out of things quite a bit and then restock them. there were large surges of people running around grabbing food and i was overwhelmed so early in the morning. my boyfriend used the exercise room and said it was very nice. we also hit the pool and hottub which were both better than i expected (based on the other reviews). the late hours (open until midnight) were especially nice. they also have free internet in the business center. all in all i would go back. the location near town lake and south congress was ideal. we were close to downtown the university and both highways.',happy
id11300,' the service at this holiday inn was great. we would certainly stay there again if in seattle.',not_happy
id11301,' in town for a large event and was looking forward to a four night stay that turned into what is going to be wrong next. - months advance reservation and couldnt get the bed we reserved and confirmed. trash and dirty glasses left outside our room on the floor. dirty glasses were left in the room and they didnt even empty out the ice bucket or clean under and around it. i felt the breakfast buffet was misrepresented. the hotel was clean and it looks nice.',not_happy
id11302,' each time ive had the chance to stay here ive found the rooms to be comfortable and very quiet. the staff keeps this hotel very clean. dinner -- both food and the service -- in the restaurant was excellent. other than not having fox news channel this was a very enjoyable visit!',happy
id11303,' this was a last minute booking so i did not have the luxury of reading reviews. i was looking for a hotel close the inner harbor with free parking. the elevator panel appeared vandalized; so did the guest room doors – even the security latch and regular lock and the door did not close securely. that coupled with the exterior stairwells and hallways added a layer of insecurity since they give anyone immediate mischievous access to all guest rooms via the doors and windows. i slept that night with the tv and light on and the table and chairs jammed against the door for added personal security - and i was out at first light. my room was at the end closest to the highway exit so i heard every truck and bus that idled at the stop light during the entire night. i couldnt wait to leave.',not_happy
id11304,' as first time visitors to nyc we were overwhelmed by the choice of hotels but chose the shelburne as a result of positive reviews here. we were not disappointed. location is ideal (- mins walk to grand central for the subway) about - mins to the empire state building and --st shopping -- mins to time square. despite good location our room remained quiet and we were undisturbed by traffic etc. booked through expedia we were upgraded on arrival to a --th floor room with - queen beds. room was quite large and had small kitchen area with microwave and fridge. bathroom was small but adequate. room was clean the decor was a little tired but that was not a problem. the hotel is surrounded by eating opportunites - the rare burger restaurant downstairs was excellent and the small indian restaurant across the road towards grand central serves outstanding food from modest surroundings. there are - small supermarkets within --- yards a wine shop and an irish pub which shows premiership football for the homesick! the staff were very helpful in arranging a shuttle bus back to newark airport (book --h before departure) and the doormen deserve a mention for being outstandingly friendly and helpful. nice hotel nice people not in your face but there for helpful advice when you need it. tip for -st time visitors - take the hop on hop off tour bus - day ticket including statue of liberty trip and empire state building admisssion.',happy
id11305,' we just returned from a - night stay here while visiting family and friends in houston. we had stayed at this hotel many years ago when it was the ritz carlton and were very impressed by the current staff and hotel. the location is ideal - centrally located and close to the major highways restaurants and shopping in houston but tucked into a nice quiet neighborhood. we are a younger couple and have on occasion received slightly condescending service at luxury hotels in the past but the staff here was warm friendly and extremely professional. we will definitely stay here for our future visits to houston.',happy
id11306,' we had a great experience at ameritania hotel. i was celebrating --th birthday. the staff was very accommodating especially the concierge renaldo moore. this guy knows his shows eaterys and great tourist sites. sylvia that works at the front desk was very well spoken and very accomdating also. i appreciate your entire staff and want to send out a big thanks to everyone. see you next time!',happy
id11307,' we had a king loft room fantastic - and the bathroom is out of this world a -ft round bath tube with rain shower and shower attachment - it was huge! oversized bedroom for ny standards and in the winter there was even an open fire that you could have lit. staff were often lacking in their presence i guess part of the hotels charm and so it felt you were in more of an exclusive club rather than hotel. the public areas are very funky and at nights very dark so you had to let your eyes adjust to the mood lighting. bar staff great (but prices are high) as soon as you asked for anything it just appeared. location is great on west --th and -th -- blocks from the empire state building - minutes to times square and handy for subway and penn station to get to newark airport. concierge (only available weekdays - shame) was fantastic and she knew all the hints and tips - she directed us to tkts down in south port plaza and we got some excellent tickets for half price to see mary poppins and mamma mia! had some great tips for inexpensive places to eat too. downside - the elevators there are three of them but they arent that reliable. we got trapped in one for over two hours and when finally we got out no apologies from any of the staff or management. there seemed to be a lack of awareness as to how long we were trapped and no check to see if we were ok!! perhaps thats the pretentiousness of the hotel? in short if your looking for something hip and trendy with prices to boot then you cant go wrong - this is not like a standard chain of marriott or hiltons and made for a refreshing change',happy
id11308,' this hotel has a lovely lobby and an excellent location. the decor is nice and the library bar and hudson bar are both very welcoming. however i was there for three nights and they put me in three rooms trying to find one that had a livable temperature. the first room started out at -- degrees and then they fixed it. after that it was -- degrees and would not get cooler. the heating-cooling unit blew hot air no matter what the thermostat was set to. the next room had a heating-cooling unit that would not work. if you turned it on the thing would make loud clanking noises all night. we left it off and they moved us to a new room the next day. that room was ----- degrees with the heat off. if you tried to turn the ac on the air was luke warm and did nothing to cool the room. also this room was on the top floor and much larger. however the water in the bathroom was rust colored each time you turned it on. it was a shame because the location was terrific and i really liked what they were going for in the space. you can find something more reliable if you look and in the end the concept was not worth the unreliable service and lack of comfort.',not_happy
id11309,' my family and i stayed at hotel indigo over the holidays and i have to say we thoroughly enjoyed our short stay. we found the decor at the hotel absolutely lovely; the color scheme used throughout the hotel definitely puts one in a good mood and the staff and management were always courteous and cheerful (big plus in my book). there is also plenty of parking (no charge) and the hotel is walking distance from shopping and restaurants (galleria). we stayed in a suite that had an amazing layout - the sitting room is separate from the bedroom so it was nice to watch tv while other family members enjoyed some privacy in the bedroom. we also liked the huge bathroom which had some pretty fantastic aveda products (a+) and we especially liked having an extra blanket in the sitting area and a small mini fridge to store our drinks and snacks. we definitely would recommend this hotel to others it is in a perfect location for shopping and fun!',happy
id11310,' we picked this hotel because it earned four stars on hotels. it would be four stars ... in fallujah perhaps or maybe kabul. the first room they showed us had no lights. we would have had to dress by the light of the tv. there was a toilet sitting in the hallway and the whole floor had the atmosphere of a jail. when we complained we got another room that had lights but smelled like a moldy towl and had a torn and stained carpet. even though we prepaid for our room we left and stayed at a holiday inn several miles away. it cost us double but it was worth it.',not_happy
id11311,' we have stayed at the whitehall numerous times. it has a perfect location for the near north. close to great restaurants shopping easy in and out. in fairness the hotel is currently undergoing a much needed rehab. however we were not notified of this when we made our reservations. the lobby bar and lounge is shut down making the lobby basically non-existent. the air conditioning on the lower floor was not functioning. the staff were obviously uncomfortable in the record breaking heat. our room was on the --th floor but it did not escape a coat of dust on all the furniture presumably from the construction on the lower floor. we had to get new keys three times in four days due to their not working. the in-room safe was broken one of the phones was out of order we needed to request another hair dryer as the one in the room did not function. overall the place is not what we had experienced in the past. we will stay there again only if and when the renovation is complete.',not_happy
id11312,' the rooms are generous in size very clean and quiet. for business downtown or shopping the --th street mall area the location is ideal. the complimentary wine & beer tastings full breakfast buffet & evening cookies & milk are terrific.',happy
id11313,' hits - convenient location - good sized rooms - typical hilton garden room amenities - great for business needs - lcd with many hd channels - good service - on-site breakfast and limited dining - can be inexpensive depending on demand misses - noisy mis-calibrated air conditioner',happy
id11314,' first and foremost we got an amazing deal via hotels.com for about $--- a night for a --- sq ft - room suite - the luxoumberg suite. i went to the fairmont website to see what these rooms would have been if i booked direct and it was a whopping $--- a night. we were in the main building and i would have loved the views from the new tower but what it lacked in views it made up in style comfort and amenities. just wandering the hotel you get this great feeling of oppulance history and wealth. i heard some weird fact that every us president from fdr that has visited sf has always stayed in the fairmont. i can certainly see why. the lobby is not trendy or sexy but it is grand and full of the finest marble. there must be -- different little couch areas to just to sit with a drink or wait for someone. please promise me you will visit the in-house tonga room bar and restaurant at least for a drink. it is quite a scene! great place to have a mai tai before you head out. there is this feature where they make it rain and a band plays on a moving boat. i felt like i was really in tahiti. (even though i had never been) also worth a drink is the top of the mark bar and lounge right across the street in the intercontinental hotel. one minute i had amazing views of all of sf and the next minute we were encompassed in fog. do like i did and sign up for the president is club for free before you check inn. it will get you free internet gym usage and a daily paper. you can do it at the fairmont website. my only problem and it is not the hotels fault is those darn hills! some say it adds character to the city; i simply find it annoying. im -- and in decent shape and i was huffing and puffing when returning from a dinner of bar around the area. they are more like little mountains. i felt like i was a sherpa at time is with my wifes bags from shopping. i was a little skeptical because i kept hearing this hotel was old and outdated but all areas we looked at including our room showed no signs of wear-and-tear. we had a late flight (--pm) and the bell desk was to hold our bags until about -pm. in fact he also got us a fairmont house car - luxury sedan to take us to the airport rather than a regular cab for the same price. overall a great hotel. it seems to get an older crowd and it is not a w by any means but it is not trying to be. if you need additional info please contact me: [-]',happy
id11315,' we found this to be a great hotel with very friendly and helpful staff. the room was very spacious and quiet. both day and night. love the free hot chocloate then free wine by the open fire before dinner. great way to meet interesting people. that was in december so we dont kow what happens in other seasons the hotel is situated down by the water pretty much at the end of wharf area which is a long way from the centre of the city. however it is well serviced by the cable trams and the other street cars which regularly run close by and go back to the city . get a - day pass for a modest sum and thats your transportation covered.',happy
id11316,' the hotel is very impressive and the staff are extremely helpful. i booked a - x double bed room for myself and two adult size kids however only two pillows were supplied. the porter said hed have one to us immediately but it never arrived (it was our first night after a long transatlantic journey and i was too tired to go looking). i left a message next day and another pillow was there when we returned to the room. the mini bar and table top weight controlled tray were very well stocked too well stocked and a great temptation but prices were ridiculous - $--.-- for a bottle of water!!! even if you pick something up and put it back you will be charged. i felt tea and coffee making facilities would have been an advantage but it seemed not a lot was complimentary. also the room was small enough for three adults. having said that the staff in the hotel were extremely nice and very helpful nothing was too much trouble. the room was spotlessly clean and the beds were turned down each night. i did feel they were small doubles though. would i stay here again? if i became very rich and didnt have to budget then yes.',happy
id11317,' had a lovely stay at the iroquois recently! we asked for - double beded room and was upgraded to a suite! service was second to none. greeted by the lovely bill and looked after by the even more lovely nick! he was especially helpful and recommended some wonderful places to eat! the only downside was that the suite was actually a smoking room which did smell initially but you soon got used to it! the hotel itself could do with a little updating and a duster wouldnt go a miss on the toilet lights! but thats just being picky! complentary use of computer and printer was an excellent bonus as was the free coffee in the morning! for a cheap and cheerful breakfast pop into the red flame just a few doors down! also dont forget to tip everybody! we got told off on our return journey as we forgot to tip the door man!! a wonderful fabulous time had by all! definately stay again!',happy
id11318,' we were visiting boston for one night -- attending a red sox game - prior to spending our vacation on cape cod. prior to booking our stay we inquired about parking and was told parking was available at a garage next store. we booked our stay at the buckmister as we thought a garage would be more secure than a surface lot. our car was broken into and items taken sometime during the night. both the garage and hotel disclaim any responsibility. the parking garages policy of closing one hour after the game basically means the employees go home at such time not that the lot is secured. in fact no gates are closed security cameras are facing backwards -- it does not appear that the garage takes reasonable care in protecting the overnight cars. the hotel claims that they simply reimburse the garage for the discount being given hotel guests and the hotel is not involved in the operation of the garage -- fair enough -- but it is very misleading for the hotel to represent that parking is nearby - when they know the parking is not secure overnight. they are a hotel -- they know the cars are going to be there overnight! i would not recommend anyone stay at the buckmister if they are traveling with a car.',not_happy
id11319,' we stayed for one week at the affinia dumont hotel in nyc and were very . the room we had had a decent size was always kept very clean by the room maid and you could not beat the location! it is about eight minutes walking distance to the empire state building and once you are there you are in the heart of manhattan and it is up to your fantasy what you will do with the rest of your time. the possibilities are endless. we did not try breakfast at the hotel nor any of the other amenities. checking in was fast efficient and friendly service. one of the bell boys was very nice and helpful while another one should take some lessons from the first guy regarding service and friendliness towards the customer. also walking to penn station is quite doable. i walked there twice it is super easy down the street a few blocks and make one turn and voila. takes about ----- minutes walking time. all in all we liked it so much we are returning in the fall two more times and will stay there again.',happy
id11320,' i stayed at lowell during a business trip. the hotel is perfectly located in an elegant residential area right east of central park south. you just need - block to reach the underground. when in nyc avoid midtown too bustling. the hotel itself is very elegant boutique size intimate. the staff is extremely welcoming professional yet friendly. i had a deluxe room and it was a perfect size. i will be back!',happy
id11321,' this hotel was reasonably priced and in a good location. the room was clean and bed was comfortable. the breakfast buffet was quite good. my only big complaint was the service. i have never seen such terrible service in any hotel. i am not a weekly traveler but i do travel ----- times per year. i was left on hold at the front desk for over -- minutes not once but twice. this was just to ask a question. getting the car took over -- minutes. absolutely the worst of all of them were the bartenders and wait staff at the hotel restaurant-bar. it was like we were invisible. there were plenty of people working but they were just standing around trying not to make eye contact. it was really hard to believe how bad the service was. i should mention that i stayed at this hotel a year ago and didnt have these complaints about service. i dont know what has changed but i wont stay there again.',not_happy
id11322,' i just returned from a three night stay in the belvedere. from the moment i arrived i felt like the staff was conscious of all my needs. the check-in was easy. i arrived early and my room was not ready but the staff checked me in took my bag and assured me my room would be ready no later than - p.m. when i arrived back everything was in order. the room was spacious and clean. it looked like it had been recently remodeled. the room was quiet. i was on the --th floor and there was no street noise. my only complaint would be the slow elevators. this was the only inconvenience during my stay. the location is outstanding. i went to three musicals during my stay and i was within -- minutes walking time of all the theaters. the staff was friendly and offered suggestions. even after check-out they helped me in every way possible to get my cab for the airport. in general i would give this hotel an a+. i will definitely stay there on my next visit to new york city.',happy
id11323,' simply it is a great hotel. the staff was incredible. the views from a corner room were great. but be ready to pay for this an adequate price including $-- for overnight parking and $--+ continental breakfast for two.',happy
id11324,' i stay at the figueroa whenever i am in la. it is truly charming and each room has a sense of character unlike the sterile tedium of your average regular hotel. the bar is always full of interesting people the staff if friendly and helpful and with fellow guests from all over the world flocking to the figueroa one is always filled with a sense of la as a world destination.',happy
id11325,' we enjoyed the hotel very much. it is a great place to stay for the money. rooms were very clean and newly remodeled. we were very surprised to have a fridge and also a microwave in the rooms concidering what we were paying. the best thing for me were the wonderful pillows! i have a hard time sleeping at home. i slept like a baby with those pillows! we even asked if we could purchase some pillows before checking out. the manager was so nice he checked with housekeeping to see which kind we had in our room. we were able to purchase - new pillows. i wish i had purchased - but will be back some time again. i now sleep good at home and tell friends about these great pillows. they will stay in the same hotel when ever they are traveling to san diego.',happy
id11326,' the bad: the room we stayed in had spots on the carpet black mold by the tub and red-orange mold dots in the bathroom ceiling. the room was non-smoking in theory but we had to sleep with the window open with all the street noise in order to get the smell out. the hot water pressure was weak in the shower. no robes. could hear people in room above walking about. front desk was not very motivated to help us change rooms. the good: the beds were very nice. had tube tv clock radio extra synthetic pillow cosmetic mirror coffe maker hair dryer and iron. conclusion: guess this hotel would be ok if it was updated. not sure about the open lobby design unless they had sound proof doors.',not_happy
id11327,' i was booked in here by a travel agent for - night and was a bit worried when i looked up the reviews on here afterwards but it was ok. yes the area is not all that great and there were several homeless people outside but i think this is the case with most of san fran. just ignore them and be strong as you would in any major city and you will be ok. the inside of the hotel is slightly dated but it was clean. some bits could do with a lick of paint. breakfast is in an adjacent cafe which is open to the public. i had a room that faced the inside of the hotel so did not experience any of the noise on the street. dont think i would choose to stay here again but its bearable for - night.',not_happy
id11328,' recently returned from a - night break in new york. this hotel is only - blocks away from times square and subway. not the best views from the hotel but for the price i couldnt complain. - of us stayed in one room which was equipped with - double beds. although quite small it was very clean and maids came in everyday. there was a plenty of hot water for the shower and they provide small bottles of shampoo conditioner & bars of soap. the room had a decent size tv a small desk wardrobe chest of drawers & bedside lamps. breakfast was included which consisted of muffins bread bagels omelettes sausage patties pastries yoghurts hot drinks (available ----) & juices which was adequate to start you off for the day. i found the staff very friendly & informative. there are - computers in an alcove opposite reception with free wi-fi and a printer very handy. there is also a concierge on call. hotel is not too big hence only - lifts which can take time to stop at your floor. there are plenty of restaurants nearby including a small caribbean takeaway shop around the corner from the hotel. if you arrive before check -in time or are leaving later after check-out you can leave your luggage in a secure room. if you want to make any calls get a phone card from duane reade drugstore (out of hotel turn left at crossroads turn left & then - block down). you can then use this in your room saves a lot of money.',not_happy
id11329,' i recently visited houston for the aau jr. olympics and spent a few days at the brookhollow marriott courtyard. as we drove up my daughter said i hope the inside is better than the outside. it did look a bit dated but we entered to find a completely renovated space. unfortunately the renovation began and ended in the lobby area and on the first floor. the rooms although a great size (- doubles and a sofabed) was just okay. none of the rooms have queen-sized beds only king+sofabed or - doubles+sofabed which was disappointing. as indicated in the title of this review the customer service was superior. the young lady who checked us in (jamie i believe) was extremely helpful and served as a concierge providing us with snacks for the kids directing us to a nearby place for lunch and turning us on to a festival that was taking place downtown that evening. she was great! caution! bring snacks to store in the room (there is a small fridge-freezer) the bistro and convenience area in the hotel are ridiculously high. other benefits: fitness area which the coach loved and a swimming pool which the kids loved. :)',not_happy
id11330,' my wife and i stayed in the michelangelo for - nights in may -- and we had a wonderful time. i have read some of the other reviews and picked the michelangelo as a result of research done on this site. the reviews are correct the hotel is clean and the rooms are spacious. i am writing this reivew in december so it has been some time since we were there. the hotel is in a perfect location especially if you are in town to see a broadway show. it is within walking distance to times square madison sq garden the subway and plenty of shopping. the staff was adaquate and the complimentary breakfast was nice (although we spent most mornings at starbucks around the corner). i have posted some pics of our room enjoy!',happy
id11331,' i highly recommend the andez hotel. my wife and i stayed at the andez the weekend of october ----- ---- for a stay-cation to celebrate our anniversary. upon our arrival we were met by our host vlad who greeted us with wine and water checked us in and brought our bags up to our room. the room was great. the well-planned design and decor made it feel like a suite. no complaints about the shower location (see pictures of the andez large king room to see what i mean). there are plenty of activities and restaurants within walking distance of the hotel. the rooftop pool and deck was a great place to hang out in the afternoon. hotel guests receive wrist bands for access to the night clubs located on the roof in the wine bar and on the lower level of the hotel. the wristband also let us cut lines for the elevator. we felt like vip is. after we were done at the club we returned to our -th floor room. i could not hear the noise from the club. my wife said she could hear a slight thump from the base (she has great hearing) but it didnt bug her or prevent her from falling asleep. all bartenders were friendly - both for the pool an the club. all of the hotel staff particularly vlad were great. vlad even sent champaign and chocolate to our room when he learned we were celebrating our anniversary. that was a great surprise and a really nice touch. i would definitely stay at the andez again.',happy
id11332,' i got to say i was getting away from the la buzz for a weekend with my family. i booked this hotel thinking that it was going to be a good relaxing experience. we checking in on saturday. i had booked two queen-size beds. when we opened the door it was a one king size bed. i called the front desk and was told they would provice a roll-out...free of charge...hahahha. i would have appreciated them telling me that they had given me a different room and they were going to adjust the price. but i had to find out for myself and they didnt even offer to reimburse the difference. they though i wouldnt have noticed it!!?? i wanted to watch the lakers game but my tv would not turn on!. called them again and someone came by within -- minutes changed the batteries on the remote and it worked. the picture was fuzzy. had to go to the sports bar to watch it. after paying over $-- for a kids pizza salad and wings which by the way were horrible tasting i went back to the front desk. luckily the people in front of us in line had the same problem. they booked a room with a king and got two queens. so we talked and agreeed to exchange. room: bed was hard as a rock! woke up with a stiff neck. roaches on the bathroom. i could hear the pipes from other rooms fluching their toilets... tv:not have good reception. internet was $-.-- for -- hrs where other hotels is free. parking: well we had to park somewhere and the only place was inside their property which they charge $-- per night. it is not like i had a choice to park outside or on the street to avoid the charge. the people were friendly. food: overpriced. the only good thing about it was the mall within walking distance and the heated pool and the friendly workers (maids maintenance etc). i would only recommend this hotel to someone i was trying to get back at. i couldnt even take any towels cause they were stained!...darn',not_happy
id11333,' do not stay here! they botched my reservation by mixing my reservation up with a block that canceled. they finally found me a room after an hour wait. it was downhill from there. no breakfast maid service costs extra internet costs extra and they forgot to tell me i had four packages waiting for me to pickup. i found out by tracking the packages to find they had already been signed for by the clerk. the a-c is the loudest ive ever heard. it literally vibrates the walls. i could have spent $-- a night more and come out on top.',not_happy
id11334,' if you are going to visit the universal studios theme park city walk or have business in studio city it is tough to beat this location. that said this is an old loud and dirty hotel. as i write this review i can literally hear someone snoring in the next room. mold in the floor of my shower a staff that couldnt care less and a truly terrible restaurant. but...at least it is expensive!',not_happy
id11335,' sorry ramada but i cant really reccommend your place here in la central wilshire area. just a little too shabby in most areas. it has a faded look and really needs a make-over. i have a feeling it was built in the -- is the way it is laid out and split-up into - different towers . the worst thing for me is the lack of maintainence. the elevetor in the garage tower-pretty bad. the bathrooms-old and not very clean. the tv was from the mid--- is i bet. the beds seemed ok. not nearly enough outlets in the room for re-charging stuff. did have free internet. fairly quiet. free breakfast was coffee orange juice and a box of doughnuts! well the doughnuts were pretty good fresh but not the healthiest of meals. the garage was strange-one level only and you had to back out onto a ramp that goes right onto the street. the neighborhood seemed safe and active. there were a couple of really good places to eat across the street. too bad there isnt more competition in this area of la.',not_happy
id11336,' im from la and when i got to the hotel i had my first surprise: they did not assign me the type of room i reserved (a room with city view) when i complained about it they tried to give me the worst room with such a view they had so i had to keep the room. service is just bad. room service did not replace the shamppo and towels on two occassions. the room service number is unavailable as it redirects the caller to a personal cell phone. when i called the front desk asking for shampoo and four towels they brough tme more conditioner and one towel. the same thing happened on the second occasion. apparently they are too lazy to read the damn label. one night the toilet had an overflow and i had to cut the water off and use all the towels to dry the floor. i requested towels and again they brought me one freaking towel even after i explained the problem!! if i had to go to dc again id reserve a room in a different hotel. this best western is worse than any motel -.',not_happy
id11337,' i stayed at the park central july --- and had the best experience from start to finish. check in was easy. you pretty much have to wait until - to check in and it does get crowded in the lobby but they state clearly on their web site that - is check in time so this was no big deal. we checked our luggage ($- per bag) and walked around until then. the location is wonderful! elevators were quick. our room was great. it was very clean and simple with a great view (room ----) and an plasma tv. the housekeeping was very nice and did a great job. shoshanna at the concierge desk was very helpful and you can buy gray line tickets there. check out was easy and and the parking garage was quick in retreving our car. i would highly reccomend not driving though. i though it was not going to be a big deal but it was a pain and parking was $-- per day. we will stay here again without a doubt. i have nothing but praise for the park central.',happy
id11338,' we checked into this hotel after a long flight from florida. they were very efficient at the reservation desk and surprised us with an upgrade to a suite. the rooms seemed to have been recently renovated with updated decor. they were very comfortable and quite attractive. the bed was perfect as were the pillows. (i always carry travel down pillows but didnt even unpack them.) the wine reception in the late afternoon is a nice extra. the bathroom was adequate with thick fluffy towels. if i had any complaints it would be that there could be a larger sink area to hold cosmetics. i would highly recommend this hotel. it is a great value.',happy
id11339,' our first hotel of our trip the coventry was a welcome sight after the long journey from london. the hotel is a little basic but the room was big and equipped with everything you would get in a --- star hotel in the uk. requested a fridge to be put in the room for an extra $- a night. useful for chilling drinks but a little noisy throughout the night. although out of the centre the hotel was only a short walk from the wharf and within easy of buses and trams. couple of pluses for use were -) the free parking as the charges advertised around the city appeared expensive and -) free wi-fi in every room not luxury but if you plan on spending most of your time sightseeing then would definitely recommend it for value and convenience',happy
id11340,' just returned from a driving trip to british columbia. along the way we enjoyed a one night stay at silver cloud lake union. it was so nice we made reservations for the return trip. our family (- adults - teenagers) had a room on the -th floor with - beds and a sofabed which gave everyone plenty of space to spread out. great view of lake union and the space needle. impressed with the cleanliness of our room and the hotel in general. another plus was complimentary washers and dryers internet access breakfast buffet and free parking. friendly staff! we used the shuttle to and from pikes market. also asked for a couple of recommendations for restaurants for our family-dukes chowder house being one of them. what a meal! sat outside by lake union and had some of the best clam chowder and fish and chips ever. looking forward to returning to silver cloud on future trips.',happy
id11341,' located in the best place in san jose. the rooms are amazing and service was excellent.',happy
id11342,' after reading all of the positive reviews on this property i was very excited to stay here. my husband was attending a conference downtown and i was working out of our la jolla office. when i called the hotel to confirm the location they assured me that they were a -- minute trolley ride to the convention center. how crazy of me to believe them? when my husband tried to take the trolley to the convention the first day he was told that it was a -- minute ride and u had to transfer lines!! are you kidding me? we wound up staying for - night and then moved to a gorgeous hyatt in la jolla so i could walk to the office and he could drive to the convention. otherwise the hotel property is ok. the fitness center is great and that is about it. the room was ok. of course i found hairs in the shower which is always lovely. the bed was comfortable but the amenities were subpar. i am sorry but warm cookies do not make up for the lack of service and attention to detail at this property. i would more than likely not stay here again',not_happy
id11343,' #name?',happy
id11344,' everything was flawless. if you have been finding it very difficult to make a decision and commit to a hotel in nyc just choose this one. you cant go wrong--the service was personalized people remembered my name the amenities-soft goods-case goods were in great condition and the location is outstanding. i will for sure be staying at this property whenever i visit the city.',happy
id11345,' we stayed for a family reunion and loved the place would stay again.',happy
id11346,' great service and location downtown of dallas!! asked for a micorwave and refrigertor they brought it up within minutes now that is customer service! excellent bar dinning and service too!!! i am definitely coming back and also telling my friends about joule the best hotel downtown! i would like to say thank you to the host ben laronga.',happy
id11347,' the best part of this hotel was the wide number of choices for breakfast served in a very comfortable lounge. there was a good combination of sweet hearty and healthy choices and it was easy to grab some extra fruit and yogurt to eat on the plane later that day. the location is a little awkward to find nestled in a strip mall but the mall offered some other food choices (starbucks and chipotle) and the location was very close to the freeway and the airport. our room faced the courtyard and was pleasantly dark and quiet for sleeping. sadly it was too chilly to use the pool. good value and convenient.',happy
id11348,' i travel to washington dc annually to attend a photography workshop at the national geographic headquarters in the city. lucky for me it is right at cherry blossom time! this year as in past years i secured my hotel reservation at the beacon hotel using the name your own price option on priceline.com. i originally had made reservations at the doubletree which is a short block away and then secured a room at the beacon hotel for $-- - $-- less per night! the hotel staff was very helpful and the hotel was clean. the hotel was within walking distance to national geographic and the shops and restaurants at dupont circle. the closest metro station was --- blocks away. not a bad walk but not something i did alone late at night. my room was clean and well appointed. however it was loud at night with the traffic and sirens at scott circle which was right outside the room i was in. the hotel is a straight shot walk to the white house. about - - -- blocks. not a bad walk.',happy
id11349,' this is an interesting boutique hotel. the history behind this hotel makes the current stylings more intriguing. the people working at the front desk were very friendly and offered glasses champagne as a welcome gift. the lobby is part of the converted jail and is mostly brick and stone. even in the middle of the day everything was kept pretty dark. the room was average and had a nice view even from the -th floor. the bar and restaurant off the main lobby clink is very pricy. there is seating around the lobby and up a couple of floors which makes for an interesting experience overlooking everything. some of the small snacks from the bar were very good along with some mixed drinks. room service was very quick and runs ----. i almost expected this hotel to have a little more luxury than it did but my stay was nice nonetheless.',happy
id11350,' stayed in the hotel solamar for - nights. the staff in the hotel that we encountered were all very helpful and friendly - in particular the staff on the front desk. our bedroom was great; loved the dressing gowns! there is a wine hour in hotel from ---pm each evening; i thought this was a great idea; never saw this in any other hotel! the hotel was very trendy and quirky; with a personal touch that you dont find in the big hotel chains; also the location was great. the only complaint i would have is the valet parking rates think it was around $-- a night we noticed a place only about - blocks away for a third of the price.',happy
id11351,' i am still very upset. i was going in san francisco for a competition. the customer service was just terrible. the room was very dirty and out dated. the first thing i did was pull down the sheets that exposed a rather private type of hair all over the fleece blanket. then the towels were mostly moth eaten. at my hotel resort the towels ramada gave us would have been used to clean tires. then i was working late when i came back there were people in our room. the front desk clerk gave some acquaintances of ours keys to our room. they should not have stayed there. they were from our area and knew we were staying there so they crashed our hotel room. thanks front desk guy. then packing up the next morning there was the most fowl moldy pair of socks i have seen in my life under the bed. i gave it the benefit of the doubt and ask the other people in our room if those were their socks but we were all in snowboard socks so those used to be white grey green tube socks did not belong to any of us. poor cleaning if they cleaned at all. i will continue to warn people. plus they ran out of parking and key cards so we got one key card to our room and then they just give random people not on the reservation keys to my room. the regular price of my room was ---.-- and because i got it on a discount website the front desk guy made sure we knew and were familiar with the original price of that suite. awful.',not_happy
id11352,' my friends and i stayed - nights over the marathon weekend. each staff member was friendly and helpful (especially edna!) and they were able to come through on a few tricky requests when our plans changed a bit. the lobby and adjoining whiskey blue offer a nice landing pad when you want a lounge feel without venturing too far from the hotel. if you are looking for anything at all the concierge knows just where to send you. the rooms are a bit small but that is to be expected in nyc and the swanky decor and above and beyond service more than made up for that. i would definitely recommend this hotel and i absolutely will be going back. : )',happy
id11353,' several weeks ago i attended a luncheon at the beautiful conrad hotel in downtown indianapolis. upon arrival we found an exquisitely decorated table. and of course as an etiquette consultant you know what i looked at next…the table setting! if the table setting is set correctly guests should be able to look at it and immediately know which courses will be served. as expected the conrad hotel gave us a perfect table setting. what was most impressive was the manner in which guests were served. first and foremost the wait staff was professionally dressed. their uniforms were well-maintained and the servers themselves looked put-together. here lately at four and five star restaurants ive observed way too many servers that look like they just rolled out of bed! kudos to the conrad hotel for knowing the appearance of its wait staff plays a critical role in how it is perceived by guests! one by one guests were treated to a beautifully choreographed presentation of the meal. in unison five to six servers emerged from the kitchen doors and in single file walked swiftly into the dining hall with plates in each hand. with excellent posture and pride in their step they circled their designated table and stood at attention with all eyes on their lead server. after a brief pause the lead server gently nodded his head at which time each server placed one of their plates in front of a guest. returning to attention all eyes were again on their lead server as they waited for his nod to serve their second guest. when finished again in single file with pride in their step they quietly returned to the kitchen. bravo! applause! applause! even better…the hotel is wait staff served from the left and removed plates from the right which is the correct way to serve a meal. a true class act! ladies and gentlemen this is the most efficient way to serve a large number of guests. i am always disappointed when four or five star restaurants use the large tray of meals method to serve multiple tables. there are two things wrong with this. first it is not efficient. each guest is served one-by-one by a single server who inevitably runs out of meals before the entire table is served. as a result the server must return to the kitchen while the guests who have been served must sit and wait while watching their meal cool*. this approach can take anywhere between two and ten minutes to serve a single table of eight to ten guests! *it is bad form to begin eating before everyone at your table is served. secondly the clinking and clanking of plates along with ten to twenty servers scurrying in and out of the kitchen and throughout the dining hall is loud and distracting. overall this dining experience at the conrad hotel was one of the best ive had in a long time in the indianapolis area. i am thrilled to have the opportunity to say congratulations conrad hotel. you are truly a class act! one last note…i absolutely love that the capital grille – a restaurant affiliated with the conrad hotel in downtown indianapolis – immediately selects a color of napkin for its guests based on the color of their slacks or skirt. this ensures that noticeable lint will not be left on the guest. more sophisticated restaurants will always have white and black napkins available. never hesitate to ask for a color that is similar to the color you are wearing. unless of course you are dining at the capital grille where the maître d takes the initiative to do that for you! if we choose to spend our hard earned dollars at a four or five star restaurant we should most certainly expect to be treated to the finer details that make it a truly pleasurable experience. i am thrilled to say the conrad hotel and capital grille know how to do just that. warmest regards starla west corporate image coach starla west international',happy
id11354,' all tho we enjoyed our stay at the holiday inn.if there was a down side for me the drinks in the bar was well over priced at -- dollars for a can of fosters and the bar staff were not very friendly but all in all not a bad hotelpaul aldridge england',happy
id11355,' the location is great but that is it. the rooms are filthy and very noisy . the food quality is poor. the staff is very rude and unprofessional. w hotels are usually good value and quality but not this one.',not_happy
id11356,' like this other couple--we also in dc for our -st anniversary over labor day wknd. they also checked us in - hrs early with no problem. the concierge--lynn was very helpful!! the lobby was very clean and stylish--loved it. the restaurant-bar looked very cool but we had too many other recommendations to go that friends gave. i guess was a hot spot since it was always busy. we were put on the -th floor facing dupont circle--nothing spectacular but was nice view. the room is exactly what you see on other reviews--we had a superior room. small but very nicely set up and was very clean. we knew the bathroom was an odd set up---but the sink area was very modern with heated floors (awesome) the shower connects right to toilet area it was very clean and not bothersome----it was a very intertesting and neat set up. the bed was very comfortable and crisp white linens. the blinds are part of what attracted me to this hotel---there are none of the tacky curtains in this hotel--it is slightly bright in the morning though but that was fine--i will take that over cheesy curtains. hotel is right on dupont circle----block from metro station starbucks across the street along with other bakeries instead of paying for hotel breakfast. many french restaurants. perfect place to stay and would definitely stay in this area next visit to dc restaurants that friends had recommended----pizzeria paradiso...upscale pizza place was excellent choice estadio in logan circle---spanish cuisine....amazing romantic dining or with friends circa at dupont----do not go....the food was aweful for such an attractive looking spot la pain quentidine cafe--french bakery was a great breakfast next to pizzeria paradiso the black fox--jazz place....was a nice relaxed bar to listen to live jazz for free or go to blues ally in foggy bottom with a $-- cover.....the black fox was just - blocks form hotel bier baron aka brickskeller---old beer pub....with huge selection of beer...very popular in dc birch and barley cork and mesa -- also fanstatic restaurants... overall the dupont circle was amazing and a great choice---glad it was recommended!!!!',happy
id11357,' stayed at this hotel on a marriott rewards points redemption for the first night of our trip in the us following arrival into san francisco airport. the hotel was easy to get to via bart and then a short cheap taxi ride and was in a good location atop nob hill with easy access back down to union sq. and other locations via the cable cars which pass the hotel. our room was recently refurbished with good facilities including large lcd tv and radio alarm clock with ipod dock plus good bathroom amenities and bathrobes. we had a good view of the bay area too and a very comfortable king bed. staff were very helpful and polite and the hotel public areas were very nice. we had continental breakfast in the dining room as part of our stay which was very good quality. the hot options looked very good too.',happy
id11358,' my husband and i made our first trip out to sf and decided on the palace hotel for the value location and historic charm. i could not be any happier with this hotel!! there was always a doorman at the main entrance to hold open doors for you and offer to assist you with luggage. the lobby and tea room were beautiful! it is hard to find these kinds of architectural details anymore. check-in and check-out was a breeze there was complimentary coffee and tea every morning. the pool was gorgeous and i believe they have saunas as well. we ordered room service the first night we got in since it was late. the food was delicious but the prices were steep i guess you pay for convenience! the location of the hotel was ideal. it is located right next to a bart station which you can take directly to and from the airport. it is also only a few blocks from westfield which is a mega mall with the best food court ever! we walked there almost everyday of our trip for a quick bite. they have sushi crepes korean bbq mexican italian...the list goes on! it is also pretty accessible to all the major tourist areas. there is also a hertz within walking distance if you decide to do a day trip to napa. housekeeping did a phenomenal job with our room the bathrooms were spotless and always restocked with plenty of toiletries each day. i would definitely stay here again when we return enjoy!',happy
id11359,' this ---- is former bank building is a fantastic building for an upscale hotel. the marble in the hallways and lobby is stunning. i also love the original clocks the vault and the old pictures. it gives you an idea how the people lived and worked in the -- is. we had a grand corner king room and the view was absolutely incredible! i did not want to leave the room exepcially at night! the bedding is comfortable the decor is modern and the bathroom is spacious. the guy who checked us in was very nice and even let us check in a few hours early. great location just two blocks from reading terminal market and near to many historical sights. lots of restaurants and bars nearby. this is the place to stay in dowtown philly!',happy
id11360,' had friendly staff although i am a low maintenance hotel guest my brother and i enjoyed our stay at the drake location was pretty good room was nice view was of an adjacent building from our room but im sure there are rooms with a nice view. would definitely stay there again.',happy
id11361,' on october - ---- my wife and i were scheduled to check into the inn at el gaucho in seattle. we had booked our room a couple of weeks beforehand and had received confirmation from booking.com. at approximately -:--pm minutes before we were due to check in and a mere --- yards from the hotel we received a phone call from booking.com telling us that the inn at el gaucho had canceled our booking. we were given no explanation. by a cruel irony we had been close to canceling the booking ourselves -- previously as my wife had developed a bad cold. but rather forfeit the cost of our room as required by a late cancelation we came to seattle. clearly the inn at el gaucho had no qualms about canceling our booking at no cot to them. dan blake',not_happy
id11362,' hotel is falling apart. was misrepesented as to location. hotel is falling apart. the hotel was not where we were led to believe it was located. could not call the hotel direct to get reservations and had to do it on line. was told by staff on the phone that they did not have access to all rooms available and to do it on line. room was not ready when we arrived. coffee packs for the room were not available. arrived for familiy event and were unable to get another hotel so was forced to stay there. hotel was advertised as being near the event center but was -- miles away.',not_happy
id11363,' my wife and i stayed at the j.w. marriott for - nights this month. we were very impressed with this hotel. it was comfortable quiet and the view from our window was great. the lazy river and water park are phenomenal. we will definitely return to this hotel',happy
id11364,' my husband and i stayed at this hotel for one night while traveling through memphis. we arrived late almost -:-- p.m.. despite arriving so late the front desk was understaffed and it took forever to locate a room for us! we had a reservation and for a time we thought we were not going to have a room. once we got to the room...what a disappointment. the room had not been properly cleaned. there was fecal matter on the toilet and there were no wash cloths. the room needed a deep and thorough cleaning. upon check-out i told the front desk about our the problems we experienced and she said there was nothing she could do as we had pre-paid through a travel site. btw...the checkout process was slow too. overall bad experience.',not_happy
id11365,' if youre lucky enough to get a king size bed at a high floor with a street view then consider this vacation already on the positive. likes: that the hotel offered free shuttle service for people flying into lax - it made it really convenient; that you can check out as late as -pm (by request). that some of the staff were actually super attentive. dislikes: this hotel has a very confusing parking structure which is not free and neither was their internet.',not_happy
id11366,' i love staying at westin hotels because they are usually very consistent in terms of cleanliness size of rooms and overall quality. this location is ideal for people who need to be close to lax (about --minutes from the airport). i was dropping off my partner at the airport the next day and we didnt want to deal with the hassle of la traffic. the hotel was also about ---minutes away from manhattan beach. the lobby was very impressive and in line with other westins ive stayed at but i was sorely disappointed when i got into my room. im guessing the hotel is older based on the decor and because the bathroom looked like it was time for a remodel. the air conditioning had been shut off in my room and turned back on at some point so the entire room had a damp moldy smell and the bathroom was hot like a sauna. i called the front desk and they were quick to apologize and sent someone to meet me at a new room with keys. i appreciated how quick they were to react however even in the new room things just looked worn down. the sheraton four points i stayed at in culver city the night before was much cleaner. it looked like the hotel was quite nice many years ago but it is time for a remodel. also no free wifi in the lobby (which should be standard these days) and $-- for parking. i would recommend this hotel if you need to be close to lax but not if you are looking for a place to stay for a vacation.',not_happy
id11367,' bottom line: at the average tripadvisor price of over $--- this is probably not a good deal but is a decent value at $--- per night rate i paid. i am sometimes able to find a good hotel at $--- in dc so you might do better especially at a hotel that includes breakfast or has other free services you need. the hotel is upscale enough to raise expectations but may fall short. overall i felt it was somewhat better than most hotels i have stayed at but i do not usually stay in top hotels. pros: -near metro -lots of restaurants nearby including many ethnic restaurants. personally i like the sake club a lot. -clean spacious and elegant room (it was a corner room). -window in bedroom--very bright. marble added upscale feeling. -comfortable bed. -very nice lobby. -quiet for d.c. -some free extras eg. free daily paper (usa today) mouthwash etc. cons: -indifferent service. tea was never replenished and coffee was only replaced some days. they forgot to replace the bathmat one day. -as with most upscale hotels all additional services are insanely expensive from the mini bar to internet access from the business center. ($-.-- for the bottle of water in the room!) -some rust in bathroom slight stains on carpets. -tiny elevators (due to age of the hotel). -only two chairs in room including desk chair. other thoughts: -based on other reviews it appears room quality might very a lot. -maid service was low-key. i prefer this but others may not. they simply made the beds replenished soap and shampoo and replaced towels but didnt change sheets take away partial used items put away ironing board etc.',happy
id11368,' the hotel @ times square is actually on w --th street but a - minute walk to times square. we found the hotel convenient for most sights and travel hubs. central park is about -- minutes walk. breakfast is complimentary and buffet style. you have free internet access in the lobby which is a good seating area and staff were attentive and helpful. there is a bar on the -nd floor so avoid those rooms if you can. we were on the --th and although there is no view the room was clean and quiet with adequate storage. the bathroom was always left clean with fresh towels if needed. a criticism would be that the rooms are quite dark. a good deli a few yards away and lots of restaurants close-by. if you are looking for value for money this hotel is recommended.',happy
id11369,' excellent service employes are respectful and courteous customer service is exeptional great for business meetings',happy
id11370,' stayed here for just one night for a family wedding. i had stayed there probably -- years ago when it was the harbor court and just about the only high end hotel in baltimore. since then baltimore is had a resurgence and now has many good hotels. but--the royal sonesta is in a terrific location central to just about everything. rooms are updated clean comfortable. fitness center is well-equipped and wonderful. valet service is friendly informative and just plain great. we had drinks and finger foods late at night in the explorer is lounge (luciano is a terrific server) and had the best oysters anyone in our group had ever had! will be back for sure! oh--and camden yards is about three blocks away!',happy
id11371,' ive been to several hotels in this area before i can say that this hotel is the best ever. front desk staff was very friendly and helpful. i arrived here around --:--pm i could check-in immediately. the location of this hotel might be a little bit off the beaten path. however as someone mentioned a restaurant is next door and sam is club is right across the parking lot. cvs pharmacy and some restaurants are also walking distance. i wanted to go in sam is club though im not us resident. i asked for the front desk person about that she gave me a member number. so i could totally enjoy shopping! room was nice and wide basically clean. only a complaint was that i found stains and someone is hair in the fridge. but the housekeepers seemed to work hard. suttle driver was professional i could get to the airport on time. overall everything was great. i think there are not so many hotels that have adequate rooms with micro-fridge at affordable rates. i would stay here again!',happy
id11372,' i was here with some friends for a concert in nj and we needed to be close to the station. the location is the best. not luxury my room was dirty dust and the carpet was damaged in a corner. air aconditioning was noisy and almost no natural light although the room had a window. to be honest it is too big and impersonal. although people working there can speak spanish and english.',not_happy
id11373,' i recently had to take a business trip to dallas and had to depend totally on trip advisor. my husband and i were pleasantly surprised. the hotel was very modern clean and comfortable. the hotel far surpassed our expectations. my husband forgot his business computer plug in the room. we called and they had it expressed to us the next day. we would definitely stay there again and recommend it to others!!!!',happy
id11374,' my recent trip to la on business was made considerably more enjoyable than expected thanks to the four points sheraton lax. not only did it provide updated rooms and public areas the staff was on their game as well. very friendly and sincere so hats off for that! the icing on the cake however is the hotel bar. i must admit i do like beer but the tap and bottle selection here would make a beer connoisseur giddy. certainly not what i expected in a hotel. of course four points has attractive room rates so all in all an excellent value.',happy
id11375,' the library hotel exceeded our expectations. the reviews on trip advisor were great. but the service was even better than expected. the men at the door always remembered us what we had been doing that day and what we liked. the reading room where breakfast and wine-cheese were served (as well as espresso fruit and cookies all day long!) was warm welcoming and comfortable. maid service was excellent both in the morning and the evening turn down (with excellent dark chocolate!). the rooms are a bit small but they make it up by being clean comfortable and having such outstanding service.',happy
id11376,' we stayed at the gansevoort park avenue from nov. --nd ---th ----. the hotel is nice and new with a helpful staff. the rooms are clean except for breadcrumbs on the box spring (we were checking for bedbugs - none found). we had a park avenue suite which is very big and has - balconies. unfortunately we were on the -th floor and so traffic noise was loud and clear. overall we had a good impression of the hotel until a single event really left a bad taste. the hotel has a porsche service whereby a panamera is on standby for guests who need a ride to anywhere. our first morning we saw the car parked in front and asked if we could have a lift to midtown. we were told that two other guests had reserved the car ahead of us and that in the future we should call down or advise the doorman in advance. the next day upon returning from some shopping we again saw the car parked and available and asked the doorman if we could get a lift to the theatre district. he said no problem. we asked him to wait for us for - minutes so we could drop our bags off in our room and he agreed. when we came back down to the lobby the car was gone! we asked the doorman what happened and he said: sorry - the owner of the hotel took the car . we asked if he knew that we had just reserved it and he sheepishly said yes but he took it anyways . what selfish disregard for his guests! i dont care that the guy owns the car - he puts it at the service of his paying customers and then jumps the queue. anyways this left a real distaste and is a long way from - star service. to the owner of the hotel - you should fire yourself just as you would have fired an employee who pulled the same stunt.',not_happy
id11377,' rooms were very clean and a nice size. there was even a recliner and the bed was comfortable. the location was convenient to get to most anything on the west or central part of fort worth. the staff was willing to do what it takes to please; we would stay here again.',happy
id11378,' i felt this hotel was a decent place to stay. they just upgraded their systems so that each room has wireless high-speed internet in addition to the computer in the lobby. the rooms seemed clean to me and were spacious. you could request a microwave if you needed one and each room has a refrigerator. i didnt notice any planes flying overhead though i did hear some of the water running from the top floor when i stayed on the bottom floor. the last time i went my boyfriend booked his stay through priceline but his reservation didnt show up. since they were booked for the evening they told us to walk next door to get a room at the hampton inn. it was like a free upgrade. that was the best part! apparently it is a common thing that they do to send people over to the hampton inn when they are booked and it is their mistake. the manager had no problem accommodating us.',happy
id11379,' check was very slow - they seemed as though there was not a room available but the room number typed on the document that i had to sign for credit card validation had indidcated to same room that they gave me keys for. i entered the room and it had been used as a smoking room! i asked to be moved. they downgraded me to a standard room on anohter floor. check out was even longer - -- minutes +--. then the internet was down so they emailed my bill to me. just was not a smooth operation!!!',not_happy
id11380,' we have stayed in a lot of hotels and this was by far the worst experience we have had beyond a $- room in india. the cleaning staff were either mentally challenged or just utterly incompetent. found dirty clothing in our room that were not ours and god only knows how long it had been there. upon returning from work there would maybe be - bath towel for - persons; perhaps a clean robe or the one we left on the floor would still be sitting there; maybe we would have cleans sheets but after - days had to call about that too; the bathroom mirror was rarely touched; and the list goes on. if this had been a motel - perhaps this would have been ok. but certainly this was unexpectedly disgusting and unbelievably poor management to have occurred from what they describe as a quality boutique hotel. upon informing management of these issues it was usually met with a oh we will send a towel up not a wow we will check our cleaning staff and make sure they are actually performing their jobs we are very sorry you found someone else is dirty clothes in your room . seriously neither of us ever complain about hotels and neither of us have ever called the front desk to complain but this stay was so utterly awful we felt we should warn others. dupont is a great location but there are other hotels close by that are far better. perhaps this was once a nice hotel but the only thing remaining are the welcoming men at the front door.',not_happy
id11381,' i booked this hotel on very short notice as my wife and i arrived in seattle on a road trip from los angeles. from the minute the valet service greeted us to our check in with the receptionist we were both very pleased with the service given to us. the hotel is ambiance is unmatched. it is hip cozy and chic. the in room entertainment represents the best. you actually receive ample cable channels for those of us who like to stay in the room and chill out. check this place out you will not be disappointed. oh it is a very short walk to the wharf. surrounded by many eateries!!! it is a cant miss hotel.',happy
id11382,' stayed at this property for a conference. it is downtown chicago so nothing is cheap. the property is in good shape and the staff helpful. you are close to the lake and right on the chicago river. there are plenty of things to do and eat close by. there are a lot hotel properies in the area. unless you are hooked into starwood rewards i think it is worth checking around for pricing at other hotel properties.',happy
id11383,' nice spot; great beds very comfortable and obviously high end; well located across from space needle and mono rail etc; short walk to pike market and waterfront. older hotel that has been refreshed; staff was very good comp breakfast with hot options was very good. -- dollar parking fee in that neighborhood was an unnecessary tax. would highly recommend it.',happy
id11384,' it is obvious that no expense was spared when building this property. the architecture and surroundings are beautiful and it is a good choice for a golf or romantic getaway. here is the good and the bad from my point of view: the good: rooms are beautiful and spacious with all the - star appointments. bathrooms really are stunning with big tub and a wonderful shower great bath amenities. the landscaping and golf course are lovely. take a walk around the resort and check out all the amazing architectural details. there is a chapel in the hotel that looks like it is hundreds of years old. amazing. pools looked great. cocktails in the lobby bar were excellent. the pomegranite mojito and the spicy margarita were delicious! the bad: i reserved the lowest priced room and when i phoned asked for a room with a good view. i was told all rooms have a good view. after seeing the website pictures i was a little disappointed when i saw how small our balcony actually was with no privacy and too small for any seating and our room was on a -nd floor interior courtyard which had beautiful landscaping but no real view. our room was a real hike from the lobby and we got lost a couple of times on the way to our room. signage directing to your room could be better. and im used to huge vegas hotels and have never had a problem...! dinner at amara (sp?) the in house restaurant was a real disappointment. food was barely average ... do not order the ahi! mine looked like a preformed frozen patty and was mushy and tasteless. my husband is steak was no better than something id buy at the grocery store. service was good but the food needs improvement. lighting in bathroom was way too dim. who knows what i looked like after i put my makeup on? no coffeemaker in room. i know - star places want you to order room service but it would be so nice to have a little coffeemaker in the room! rooms were not completely soundproof. someone had a long chat on her cell phone out in the hall at about - am and it felt like we heard every word. id visit this hotel again but next time id opt for a fairway view room to guarantee a great view or ask for a first floor room which have comfy big chairs on a nice little patio. and id skip dinner at amara. make reservations in advance for addison; it was booked up when we were there. all in all though a very nice place.',happy
id11385,' my husband and i treated ourselves to - nights in new york at the sofitel and what a superb hotel. the room was modern yet tastefully furnished designed with french flair. the room had extra touches for example when you opened the wardrobe door a light would come on. the bathroom was very tasteful with a large walk in shower as well as a bath. the only disappointing thing was that we had to go back to our own bathroom when we came back!! the location was excellent too right by time square but with the advantage of excellent soundproofing in the hotel. we didnt eat in the hotel choosing to eat out for breakfast lunch and dinner. however we did go to the bar for a drink one evening and what a beautifully designed place it was. in summary one of the best hotels we have stayed at.',happy
id11386,' if you are accustomed to marriott hotels you should not expect this one to live up to your standards of a typical marriott. the check in experience was way below what i expected. i speculate the clerk was in training. she kept leaving to get a question answered from someone who apparently never saw the need to come out and help. for a number of us on line it was very frustrating. the rooms are smaller than usual. i was in an executive king but there was barely enough room for the chair between the bed and the desk. i will choose another place the next time i am in austin.',not_happy
id11387,' we had great three week stay. the hotel staff was very friendly professional and helpful. we would stay here again and will definately recommend it to our family nd friends.',happy
id11388,' we were booked to stay here ---- november ---- and it was amazing. rooms were very comfortable and clean - as we would expect. the beds have to be the most comfortable we have ever experienced in a hotel. our room was by the lifts on the --th floor (not that we heard them) and although we didnt have a view this did not spoil our stay. the service was superb and the food choice for breakfast was unbeliveable. prices were as expected for a hotel of this calibre although we didnt touch the mini bar as felt this was quite pricey!! well placed to explore this fabulous city and we were very lucky with the weather. would we stay here again? - you bet we would!!!',happy
id11389,' i almost dont want to write this review because im afraid if word gets out they will booked all the time. the truth is i will never stay anywhere else in houston ever again. this is the nicest place for the money that ive ever come across. the staff is very accommodating and gracious. the rooms are clean. any minor issues or slights are forgotten by all the above and beyond of this hotel. there is a complete kitchen for guest use in addition to full breakfast fare - waffles fruit toast numerous cereals pastries juice milk etc. each room has it is own microwave refrigerator hair dryer coffee pot and the ice machine has sonic type ice. this facility is geared toward folks coming for the medical center. there is free shuttle to the medical center. there is a close family atmosphere here and there are a lot of extras - two huge canvases in office area for old and young to express themselves. there is a small gym. there is a neat little play yard for the kids. there is laundry service for personal clothing. this place has my business. g. cook',happy
id11390,' i really liked this place... i knew new york in june would be hot... but omg. thank goodness for an endless supply of ice ac and a tv for the world cup! a great location to be in - as you are never far from anythign but not smothered in broadway or in a tourist dump. bar is open late night too - which was a god send. happy place to be with a chic feel and rooms for nyc which are bigger than the usual match box',happy
id11391,' our two-bedroom suite was perfect for our family with kids and a grandmother. staff was friendly and helpful and the beds were super comfortable. the view out our window north to the chrysler building was spectacular.',happy
id11392,' the four points sheraton at lax is an excellent hotel. right outside the airport - very convenient. super nice front desk reception. quick check-in and very clean rooms',happy
id11393,' ive stayed here several times when visiting m.d. anderson because it is within walking distance. i love marriott and this hotel is one of the best marriott hotels ive stayed at. the spring hill suites nearby is also excellent. the shuttle service is a wonderful service. the only problems ive had is getting room service late at night and not having the items id requested like a bathrobe. the concierge level food and service is very good.',happy
id11394,' i recently stayed at this hotel on a business trip and i was terribly dissapointed with the service and attitude of staff. the staff were either helpful and lovely or on - occasions i experienced downright rude. i tipped the first bellboy who took my bags outside for a taxi on departure - dollars then he handed my bags to another bellboy who threw them into the boot of the taxi then held open the taxi door (not letting the driver leave for about - mins) and was rude nasty and sarcastic as well as being quite threatening expecting another tip even though he had just been past my bags. im a -- year old female travelling on my own from london and i was deeply distressed and upset by his behaviour towards me. it also has bedbugs as i have - bites on one of my legs. avoid avoid avoid!!',not_happy
id11395,' stayed here for - nights in june contrary to what others have said our room was quiet even though it was right next to the elevator. the layout of the room was perfect and included a kitchenette and sitting area. it was really clean and the bathroom',happy
id11396,' stayed here for a quick overnight in early september ----. the room was a bit dated and clearly they stay busy here as evidenced by the worn paths in the carpet but the hotel staff is to be commended for their dedication to customer service. i was greeted quickly and professionally and they made sure that all questions were answered even before i could think of them. front desk folks were attentive to the basic needs (transportation dining check out times) and were eager to make sure that my stay had everything i needed. location was perfect as i was just meeting an associate for a quick face-to-face meeting so i just needed a place to rest my head overnight and get back to the airport for an early afternoon flight. walked to the hotel from lax (not a bad walk at all) and enjoyed the view of the planes landing and taking off (not nearly as noisy as i had imagined). the entire staff from valet parkers to snack bar waiter to front desk was very helpful polite and eager to please. there is a lot of traffic at this hotel but they take the time to treat you like you are their most important guest at the moment.',happy
id11397,' very clean and the customer service was wonderful! as soon as we got out of our car at --:-- at night there were staff members holding doors open and smiling. i would not be smiling that late at night if i was working but they were so warm and genuine. the rooms were beautiful and breakfast was so good! it was a wonderful experience!',happy
id11398,' background info: booked with points; platinum status; didnt use shuttle; parking lot pretty crowded; didnt use pool (wasnt that inviting looking); didnt eat at restaurant or use room service. even though we arrived late at night and the hotel was overbooked our room was available. we were upgraded to an extended stay suite which has a full kitchen. staff doing double-duty at night so we waited a bit before being checked in. interesting bit of history that the hotel was the first embassy suites in the country before being converted to a holiday inn & suites. access from parking lots are through locked gates into a nicely landscaped courtyard. hallways to suites are exterior facing courtyard. it was great to have a full kitchen as we like to prepare our own breakfast lunch and snacks for the road. grocery store was within driving distance of the hotel. microwave was the strongest ive ever experienced and stove top is a nice electric glass surface. dishwasher included but we just used it as a drying rack. bathroom layout slightly odd as the sink sits in the hallway connecting the bedroom with the living room. nice to have a closed door between living room and bedroom so one can continue to work while other person sleeps. bedroom window faces a roof (not sure how this is laid out) on which all the hvac equipment sits and makes noise. not too much noise but ugly enough that you wont be looking out the window anytime soon. however climate control worked perfectly -- air not too dry and not too humid; quite operation. and even though hotel fully booked couldnt hear neighbors (on the side or above).',happy
id11399,' this is a very nice hotel but not sure why it is as highly rated as it appears to be. i would think a - diamond hotel would pretty much be over the top but it really was not extraordinary. it was very clean and the staff were very friendly.....that is the good...on the other hand we got there a little early and our room was not ready. they offered to call me on my cell when the room was ready so we went for a walk and ate lunch and around -:-- (- hours after we got to the hotel) i finally had to find the number for the hotel and called and they said yes the room is ready . i had paid the bellman $- to put our luggage in the room when the room was ready. when we got back to the hotel our luggage was still in the entry way with no one around. i got the keys and picked up my luggage and went to the room. no one questioned me but there was no one around to do so. the next morning we went to their free breakfast on the mezzanine level. we were a bit surprised to find that we had a better free breakfast at the hampton inn the morning before. no real bad issues just no real good issues to report. we will opt for a hampton or courtyard hotel next time.',happy
id11400,' ive been traveling to nyc for business for years and i have never stayed in a more disappointing place as the beekman tower hotel. not only is the furniture badly worn and dated it is down-right dirty. the bed skirt is disgusting and there is a big stain on the rug beside the bed that im scared to even step on. the light switches are all visibly dirty. this is the second room i was moved to as the first room was a smoking room. who allows smoking in rooms anymore?! the rooms are big if that is what your looking for but youll want flip flops to walk around on the badly worn and dirty carpet. a popular travel site that i bid for this room on gave it a - star rating which is definitely over rating this hotel. ill be calling pr******* to inform them of my extreme disappointment. skip this and find a real boutique nyc hotel.',not_happy
id11401,' we booked this hotel through expedia and got a pretty good deal by staying the week. the location is fantastic and our room was enormous with a large comfy bed seating area fridge cable tv and nice bathroom. the best feature however was the lovely view from our huge window. our room was spotless each day and found everyone there very friendly and helpful. san diego is a lovely city and with so much to see and do our week was simply not long enough. will come back for sure and would come to this hotel again without hesitation. the only thing that might put some people off would be the noise. but it is a city centre hotel so thats always likely. for us it wasnt an issue because we were out enjoying the local bar hours and the great array of restaurants in the gaslamp area.',happy
id11402,' have just returned from a - night stay over easter with my boyfriend. was not disappointed by this hotel and it lived up to the great reviews i read. location is excellent and my top tip is there is a great diner to have breakfast just down the same street. the room and particularly the bathroom was fantastic and couldnt fault the service either. would definitely recommend. anna from london',happy
id11403,' found the mayflower park hotel on tripadvisor of course. love the traditional decor and the location is great...macy is is across the street and nordstrom is is a block away. not only was the room comfortable (if available request a corner room...a little more spacious and nice city views). and a wonderful surprise is the hotel bar oliver is. happy hour every day at -:-- with great martini is & food and interesting locals to chat with while people-watching out of the corner windows behind the bar. great restaurants pike is market and seattle art museum are walking distance. if you dont want to walk in the rain this is a hub for all the major transportation available. definitely a nice small hotel with good service at a reasonable price.',happy
id11404,' older embassy suites just south of town lake. undergoing renovation (they warned us). they charge $--.-- a day for self-park in adjoining garage. breakfast horrible (with hours old sausage). no silverware. housekeeping knocked on door at -:-- am both days. when we complained the clerk said most guests are businessmen and leave early. i was there on business and awakened by this nonsense. gift shop (and soft drinks) closed more than it is open. vending machines empty. manager is reception nothing like it used to be. overpriced and quite a disappointment for an embassy suite. it is more pretentious than austin!',not_happy
id11405,' positives: great location and amazing views. very nice decor and furnishings. price was reasonable. helpful staff. clean rooms. taxis readily available outside. negatives: no indoor or outdoor pool. no dvd players for the tvs. no microwave in the room. free wifi but the connection speed was slower than the --.-k dial-up modem i had in ----. some pipe-water noise in the walls at night. the fitness center is laughable. the business center had - computers and no printer.',not_happy
id11406,' what a nice hotel! i have never stayed at a courtyard before and only booked this one because the other nearby marriott (where my meeting was held) had no availability. i dont regret the - --- block walk at all! i had stayed at the other hotel earlier in the summer and was not altogether pleased. the room was nice although not huge. it was quiet. the bonus was the restaurant viand . it is actually a restaurant-bar. as it was a saturday night there were quite a few people but not crowded. however it was not noisy nor was the service slow. our server was very pleasant knowledgable and prompt. to beat all of that the prices were very reasonable! it was after -:-- when we arrived so we didnt want more than a light meal. i got a very good bbq turkey wrap and fries for $-- and my mother got a very large burger and fries for $--. breakfast the next morning was the same value. two eggs meat hash browns and toast for $-! (to compare the same meal at the other hotel where we stayed this trip was $--!) it was so nice to be able to eat in a big city hotel restaurant that wasnt so overpriced. there was free high speed internet access in the room. which is something i havent found in many large cities as it is usually at least $-- per day. that is a huge ripoff considering that one is usually paying well over $--- per night for the room even at a discounted-group rate.',happy
id11407,' -- minute walk to times square. right next to empire state and madison square garden. rooms are very clean and new. complimentary internet is included as well. we thought the beds were great!',happy
id11408,' i have stayed at a number of hyatt is. enough that we were able to book four nights at the -- lex on points. for ----- points a night it seems like a reasonably good fit. we tried to check in at -:--pm (check in time is at -:--pm). our room wasnt ready but we were told that we could hang out in the lex lounge (very nice but without complimentary internet which would have been helpful) on the second floor. we stuck around for about half an hour. the room still wasnt ready so we figured wed best get on with our day. they called just before three to indicate that the room was ready and that our bags had been moved there. so far everything was fine. before dinner we dropped in and do some work unpack etc. i noticed that the room was rather hot so i turn the air down from -- to --. after a long night out we got back to the room and it was still -- degreeds. i called the front desk and they sent an engineer. it was after midnight and he was still trying to figure out what is going on; we made the most of it by having a glass of wine on the patio under an umbrella in the rain. we were told it was fixed. it wasnt. i had a terrible sleep. there are three things i need from a hotel. internet (which costs $-- a night but they were good enough to comp those charges). hot water (which came eventually turn your shower on and wait for a while before jumping in). and most importantly a good nights sleep. night one was a write off; it was too hot and humid for me to sleep. the next morning i talked to the people at the front desk. i said there were two options that the ac be fixed or that we move to another room but that i preferred the former as all our cloths were in drawers and we were rather settled in. they said they would call either way and that i need not worry that they would take care of me. they didnt follow through with either. we got back to the hotel at -:--am after a long -- hour day out in nyc. i called the front desk to find out if the room ac was looked into (no call no note nada) and was told there was no record on the file. the second night of sleep in a hot room with a warm comforter was equally miserable. unable to sleep i got up early and requested to talk with the manager. i talked with jordon director of the front office. he was helpful and told me hed contact me soon. within half an hour we were moving rooms from --- to --- as he couldnt guarantee the ac would be fixed. as were were trying to pack up and move from one room to the next an engineer came down to look at the ac. surely he could have waited until we were out of the room. we were not charged for either of the first two hot nights and our points were restored. while i recognize these things happen it took two days to resolve the issue and two sleepless nights; that is unacceptable. the hotel looked nice but there were little issues that added to the frustration. the first terrace didnt have a table. the second had a table but it was covered in bird feces and was never cleaned. the remote in the first room for the entertainment unit didnt work. the entry floor in the first room was sticky. in both rooms even though the reservation was for two there was only one robe (and one umbrella). in both rooms the bamboo shelve above the toilet was on a slant and looked like it was falling off the wall. the art is side matting in the first room was falling into the picture blocking the image. in the first room the sliding door wouldnt stay closed in the second it wouldnt stay open and it was improperly installed so it hit the wall resulting in smashed tiles. we drank the complimentary in-room espresso coffee but the coffee was not refreshed the following day (this happened twice) by house keeping. while the initial impression was good and the staff were very polite when i needed high quality customer service i got lip service. when im told well take care of you i dont want to be appeased i want to be impressed and at the very least pleased. if youre moving guests from one room to another because the first room was not satisfactory you had best go over the second room with a fine tooth comb before letting them in. the final frustration was upon checkout (at -:--am) i looked at the bill and we were charged for a water from the minibar. we didnt take anything from the minibar. they quickly removed the charge but the fact that it was there in the first place should never have happened. in new york we have also stayed at the hilton new york both were memorable but it certainly wasnt for the same reasons. perhaps the hyatt can sell this property to joie de vivre or a similar boutique hotel chain at the very least they can certainly learn something from them when it comes to impressing their guests. if everything goes right youre in for a wonderful stay. the beds are soft. the rooms are beautiful and quite. the staff is polite and friendly. if something goes wrong i wouldnt hold your breath. while it may be resolved it could take a few attempts and may leave a bitter taste in your mouth. a note to all hotel management. comping a nights stay is a good start but it is not going to bring me back. proving that you care about my business (even if i used points) and want it in the future means going above and beyond. it is extraordinary what a complimentary bottle of champagne or a personal note does to leave a good and lasting impression. our time in nyc was short and too much of it was spent dealing with room issues hotel staff and moving rooms.',not_happy
id11409,' while my room was more like a closet than a hotel room the location made it worth enduring the lack of space. definitely in need of some tlc (tv was ancient closet door wouldnt stay open). the lobby is beautiful and frequented by lots of business travelers meeting and greeting. the only problem is to get to the check in area you have to walk thru the lounge areas which can be a bit of an obstacle course with luggage. service was wonderful. i treated myself to room service both mornings and the food arrived very quickly (within -- minutes i think). the food was good and just as i had ordered it and the servers were courteous (this coming from someone who hates everyone until ive had my morning coffee!) my view was of the other side of the building and the fire escapes so nothing good there. they also only offer wi-fi in the lobby (not even available as a pay per use option in the room). showers were not good. bad water pressure and both mornings about half way thru my shower it decreased by half all of the sudden as if to tell me that i was taking too long. but again if you can get a deal (i only paid $--- per night) the location definitely makes the small inconveniences worth putting up with.',not_happy
id11410,' from the top - a great location right under the state and lake loop stop. access to wacker drive puts you on lake shore drive quickly. the bellman and parking valets were quite good - i had to store some oversize luggage and the bell staff made it a breeze - a shout out to jonah the bellman and to joel the concierge who helped organize i believe . our room a luxury spa king junior suite was really one very large room divided by a console with a desk audio inputs and back to back large lg flat-screens. we had a full sitting area with sofa and easy chair and a bedroom side with a daybed. the decor-furniture is sophisticated but comfortable and functional at the same time. we had a small kitchenette with a great fridge sink and microwave. the room also came equipped with dishware. sleep quality was very good. the large bathroom had a stall shower and triangular spa tub. we had interesting views west down at the tracks and north towards the river if you stood by the window. with hilton gold we received two $-- vouchers for each night of our stay - redeemable for breakfast at state & lake. we enjoyed red velvet pancakes egg white wrap sausage egg and cheese casserole short rib and spinach omelet etc. skip the biscuits and gravy if they are on the menu. although we dis not partake of the rooftop lounge we did take a tour and it is spectacular. even on saturday night we did not hear any noise leakage and we were just two floors below it..guests get priority past the velvet ropes. a few caveats: the hotel has limited drop-off space - essentially a slight widening of state street. on saturday night this can fill up with stretch limos although most times the valets did a good job of keeping things moving. the gym is small - there are about six treadmills five elliptical trainers a couple of recumbent bikes and some dumbbells. no weight machines. i thought that the gilchrist and soames amenities were a bit lackluster for this level of hotel. no bathrobe provided. the back to back flat screens cause remote issues turn one off and the other goes on. overall a first rate experience. i would say its --% as good as the waldorf-astoria (on walton) at about --% of the cost so to me a good value. highly recommended.',happy
id11411,' after staying in a higher priced hotel across town where my wife is continuing education seminar was being held we had dinner with our children who live in austin. on the way out of town we discovered just how tired we were and decided to stay at this la quinta due to its convenience on our drive home and our past experience with it. we found it very quiet and restful with good accommodations and friendly accommodating staff. we missed breakfast preferring to sleep in.',happy
id11412,' the hotel check in was automated i.e. check in was via an atm type machine overseen by hotel staff who were very helpful. the room on first appearance seemed a bit dingy although sunny outside. this was due to the financial district high rise buildings which surrounded it. on the whole the room was smallish with an even smaller bathroom which wasnt a big deal as we didnt spend much time hanging about the hotel room. the bed was comfortable and of a good size so no complaints there. if you are looking for a traditional british type kettle for making hot drinks your out of luck youll have to do with luke warm coffee or coffee flavoured tea from a coffee maker. the hotel was in a good position quite near to the centre of town and not to far from the north end little italy area (which is well worth spending some time in if you like food). we found the elephant and castle restaurant which seems to be affiliated to the hotel quite basic. we had steak and found it to be tough and tasteless. on a more positive note the beer was good. on the whole for a hotel in this location in boston we probably paid the going rate for the type of accommodation offered.',not_happy
id11413,' after a lot of searching we decided on the intercontiental the barcaly and what a choice it was! the lobby is extremely elegant with ample seating so that guests can use the complimentary wifi for -- minutes at a time. by new york standards the room was big! it’s fair to say that the bathrooms are quite small but it had everything you need and can easily accommodate - at a time. okay the tvs aren’t plasmas but does that really matter? the bed was unbelievably comfortable and despite being in the middle of manhattan you could hardly hear the noise outside. if security and safety is an issue for you in what can be a dangerous city you needn’t worry at the barclay. we stayed for - nights and every time we went to the hotel there was at least - police officer standing outside the hotel and usually two. they weren’t dealing with trouble just standing chatting to people passing. a final point is that diplomats of the un stay at the hotel and the us department of treasury had a meeting there while we were there so it must be safe! as everyone else has commented on the location is amazing a couple of minutes walk to grand central which is a very well connected subway station. there are also very good restaurants nearby recommended to us was appertivos which is - block away an italian with great pizzas! also a bit further away is hillstone which is just incredible also recommended by the concierge. my only criticism of the hotel is the price of the food and drinks in the hotel. i understand its a hotel in the middle of manhattan but $-- for a omelette really? to avoid this we went to grand central cafe in west hemsley walk which is where the locals went for their breakfast and is much more reasonably pried. the standard of service throughout the hotel is exemplary everybody was friendly any minor issue we had such as loosing door cards was quickly dealt with minus fuss. the gift shop in the hotel was well stocked with suitable opening times and had everything you might need such as medicine. a great stay easily one of the best hotels in new york you definitely should stay there you won’t be disappointed! room tip: fill up the ice bucket in your room with ice from the ice machine (opposite room -- on every floor) to keep your water cold at night.',happy
id11414,' i stayed at kyoto grand hotel for three nights for a convention happening in the convention center. since i left to register at the last minute most of the other hotels were already sold out. the hotel room was nice but it was a little bit outdated. id say the bathroom needs some remodeling. the hotel site says they offer a complimentary shuttle within a three mile radius of the hotel. i was only able to use this complimentary service - out of - times i needed. one time they told us they were busy and another time they told me that they only did a - mile radius when i asked to go to the convention center and couldnt take me there. i also had problems with the internet on my first night and couldnt use it to find a restaurant close to the hotel. so i asked their concergie i.e. front desk for suggestions for a nice restaurant not very far. they ended up sending me to a restaurant that was already closed and they even gave me the wrong address. ended up going back to the hotel since the cab driver couldnt suggest anything and had dinner there - the food was horrible (rendezvous). the hotel doesnt have anything close by and is not safe to walk around at night. they have a complimentary fitness center. it is just ok. it is very small and the treadmill is kind of old already tearing. in a matter of one month the ranking of this hotel has already dropped from -- to --.',not_happy
id11415,' beautiful location and public areas. room reeked of mold and mildew. note i am not one to complain but this was bad. this is the first negative review i have given a hotel. room smelled if not cleaned in weeks. pillows were the worst smelling. dehumidfier needed in this room. also had to wait on staff who was in the back office on both check-in and check-out. just is not crowne plaza quality.',not_happy
id11416,' we had recently stayed at this hotel and it was really great. we stayed at a pool view on the second floor. the room and bathroom were both very clean and spacious. the pool area is very lush with foliage so it was a nice view. we initially booked a bayside view but it overlooks a parking lot and then the view of san diego. it was no problem to change our room which had a better view. the staff were very friendly and helpful. in addition to the coffee maker in the room there was free coffee in the lobby in the morning. they also had fruit in a basket in the afternoon. there is a path to walk around shelter island which was nice. it has a very small exercise room but we were able to do a workout. we ate breakfast once in the restaurant which was average. we went to the hour which had some appetizers to purchase which was really good. they were doing construction on their stage which was a little noisy but didnt seem to be annoying. they expect to finish this work soon. overall this place was really nice and i would stay here again',happy
id11417,' we stayed at mr c is for two nights during our trip to california in early september. the hotel can only be described as top notch!! nothng was any problem to the immaculate staff team and the scots bartender was a wealth of information. ths is the finest hotel i have ever stayed in the rooms are superb and the location is fantastic.',happy
id11418,' i stayed in this hotel with my family for - nights for a wedding. we got the suite since i have - children. when we got there i was surprised at how small the suite was!! the beds were full size beds i was expecting queen size beds.....for the price we paid and also because it was a suite . the fridge was stocked with liquor beer sodas water...and on top of the table was a huge basket of goodies. thank god i read the price list before my kids reached for something!! everything is so expensive! i took the basket and hid it in the closet out of kids reach lol!!! the room was super small! also no tub for baths...just a shower which was a problem for me since my daughter is - and not used to showers. the restroom too was small. and when i sat on the toilet to take care of business i noticed a picture hanging on the wall of a man (creepy looking) starring right at me! oh how i wished i could of turned that icture around! it made my bathroom experience uncomfortable. btw- there wsa no exhaust fan in the restroom. i accidentally set off the smoke detector early saturday morning after i came out from blow drying my hair in the restroom. on sunday morning i attempted to order room service. i was put on hold for a long time so i just hung up and sent my husband out for macdonalds instead. also there was an error on my bill. i was charged - valet fees but was only suposed to get charged -. this was corrected fast. overall i was disappointed at he quality of service and also the quality in room amenaties provided i paid almost $--- per night. the location is excellent however im sure there are other less expensive hotels in the area that provide better room amenities.',not_happy
id11419,' this is a brand new hotel downtown chicago; when we arrived we were met by a very friendly bell man. we nearly fell to the floor when we were told that our parking was going to be $--. the staff inside told us that the other parking facilities would charge the same maybe a couple dollars less; but another guest told us that there were cheaper parking (of course by this time we had given the car to valet). we were able to find parking just down the street for only --.-- (so shop around). the staff were great and really went out of their way to make the stay pleasurable. the hotel is located just a few blocks off michigan avenue; and everything is brand new. i think that the kimpton brand hotels are the best out there for their staff and the amenities they provide. for example if you sign up for their membership you will recieve a welcome beverage (or snack) coupon which i think rocks after travelling. we got our bed turned down and ice placed into the ice bucket (which is totally wonderful) the maid also noticed that the tv was not working (sound but no video) and she told us that she had already called someone to come and fix it...and no kidding he showed up several minutes later...great service!!! in the morning the hotel had cold water to go which was complimentary. i really do think that its the little things that matter and this hotel understands this. that is the exact reason we booked an anniversary party at this hotel. this visit was to ensure everything will run smoothly for the actual event.',happy
id11420,' if you fantasize about occasionally splurging and then feel the need to act on those urges doing so at this magnificent hotel can make for an incredible experience. from the moment i drove into the oak-shaded parking lot i was treated very well: friendly service but not overdone or fussy. when i forgot a bag in the car and only realized it later the concierge was only too glad to go and fetch. i was a bit surprised by wet-glass marks on the desk but i am inclined to forgive given the high-level experience i had. this is a very elegant hotel and to have breakfast with the sun streaming in from turtle creek on a sunny morning is a glorious thing to behold. i am saving up for a return visit at some point hopefully not too far in the future.',happy
id11421,' with park ave to the left and madison ave on the right you will find yourself in a beautiful area of new york. as you walk into the hotel you are struck by the gorgeous smell and beautiful lobby. we were in na twin room it was narrow you just have enough room to pass the bottom of the beds. the beds are so comfy and soft. the rooms are tastefully decorated and very clean bathroom is a good size. i would definitely return to the hotel when im in new york again.',happy
id11422,' loved this hotel. it was very plush and had alot to offer. they have tons of shopping within walking distance.',happy
id11423,' ive stayed at this location pretty regularly for - years. it is clean comfortable and a good value for the money especially during the summer. the staff is professional and effiecient easy access to i-- and within walking distance to a cracker barrel. one really ncie thing is if you have a reservaiton the a-c is turned on before you get there. this a great touch when the temps are in triple digits. internet is easy to hook up to but during busy times can be slow. breakfast is normal hie hot fare and a great value. my last stay here the hot water was not very hot not bad enough to complain about but noticeable. if your on the road looking for a clean comfortable hotel with good value this is a winner.',happy
id11424,' we had a great experience at the mosser hotel. we stayed the last weekend of august ---- for a quick mini weekend vacation on the cheap. so glad that we decided on the mosser. yes the rooms are small big enough for the queen bed and small sink area with a little walking space... very european but what are you doing in the room in an exciting city like sf? the hotel had everything that we needed. the shared restroom and showers were always clean the staff was very welcoming and helpful during our stay and the location cannot be beat for the price. a few blocks to all the shopping you could ever want (union square) and right off of market street and all the public transportation needed to get around the city. i will definitely stay at the mosser every time i visit sf.',happy
id11425,' do not stay here!!!! there was a bullet hole in the window of our room! the entire hotel was dirty and scary. we checked out -- minutes after arriving and lost our -st night payment (well worth losing the $ just to get out of there!).',not_happy
id11426,' we went to new york for a long weekend this past week and stayed at the pod hotel with a reasonable rate. the rooms are very small which we were prepared for but we were not prepared for the level of noise when we were trying to sleep. doors were banging all night and we could hear normal conversations and tvs in the rooms next to us. people also left their doors open and talked to each other across different rooms or in the corridor - i guess because the pods are so small. it is a shame the walls are like paper in this place! we deliberately stayed out late the second night so wed have less time in the room! we wont be going back.',not_happy
id11427,' we spent four nights here for the frozen four college hockey tournament in denver. it is an excellent location about half way between denver downtown and the airport just off route --. dont expect a plush hotel with tons of amenities at a high price. drury hotels are fairly basic but an excellent value. clean rooms indoor-outdoor pool free breakfast etc. the service here is excellent and the general mgr. was extremely helpful. there are several restaurants in the area and a nice outdoor mall about - miles away(stapleton mall). we would definitely stay here again.',happy
id11428,' walking into the lobby there is a wonderfully dramatic chandelier and beautiful floral display. however there is no design connect between the lobby and the bedrooms. the bedrooms have a functional utilitarian feel. the colours are red and grey and the lighting is harsh. the air conditioner is very noisy and our room had additional noise from a machine outside our window. whilst more spacious than the hudson the rooms are still on the small side. bizarrely in lieu of a normal table or desk they provide you with a hospital-style bed table which apart from being unattractive is perfect for bruising your leg if you roll over during the night. we pulled it away from the bed and had it at the side of the room which looked awkward. someone please tell them to put in a normal table or desk! despite a relatively recent refurb there is a lot of wear in the rooms. our bathroom light switch was cracked and the bath tub needed replacing. like the hudson this hotel is expensive but doesnt both providing its guests with free wifi. disappointing.',not_happy
id11429,' we ony stayed one night so didnt have time for a complete impression. on the good side the hotel is in an amazing location and the staff are all very nice and helpful. on the flip side i get the sense the property needs to be refreshed. the rooms are very average (keep in mind this is a westin so average here is probably nicer than most). i couldnt tell if it was the lighting or the decor but the hotel has a sort of gray feeling to it. i would certainly stay here again though.',not_happy
id11430,' we have just returned from a one night stay at the westin memphis. the hotel was easy to get to from the highway...no street parking to speak of so we used the valet service ($-- plus tax). valet guys were nice and prompt. front desk staff was professional. the room was clean and smelled as though it was recently sprayed. there was some candy missing so i called down to let them know i didnt eat it and to not charge us. housekeeping issue...in addition a can of mini snickers was opened then resealed (sad attempt)...again a housekeeping issue...restroom was large with a tub and shower. i continue to be in awe of how millions of households have mold free restrooms but hotels do not. another westin with visible mold in the shower. despite these three hiccups i would stay here again. starwoods needs to resolve the mold issue!!',not_happy
id11431,' this is a great hotel well located very clean and very very cosy beds. it is silent so you can really rest. the only cons that i would say is that the fridge is small (or too packed) so you cannot place almost anything in it and it is nice to have dinner in the room when you travel for a long time. however i would definitely recommend this hotel. it has plenty space for working and staff are very nice.',happy
id11432,' the beds were possibly among the best in my hotel sleeping experiences. very comfy. however i wouldnt plan on having - adults share a double bed. these are true doubles not queens. the location was actually superb for our needs. the magnificent mile shopping is just a couple of blocks away there were plenty of nearby restaurants including pizzeria uno and we were able to easily walk to the theater district to see wicked. there was a nice pool and spa as well as an outdoor deck. the staff was friendly and helpful. great downtown experience.',happy
id11433,' my wife and i stayed her with our six and eight year old granddaughters. from making the reservations through check in to departure everyone at this facility was exceptionally nice. the hotel is ideally located has nice ammenities like the pool and spa and is very clean. we have in the past stayed at another property close by but from this point forward this is the only place well stay in the area. ive travelled a lot and have stayed at some very high end properties and have rarely been treated as well as i was here. while this is an older hotel it is highly recommended.',happy
id11434,' although it was rainy and cold day at the end of may the fairmont hotel was warm and friendly. the hotel was just so impeccably beautiful and the room so classy and homey. the bed was unbelievably comfortable. the service was also outstanding as was the restaurant. an added attraction for me was katie copley the black lab who greets you when you arrive. i have - labs myself so i was so excited. i had no idea it was a dog friendly hotel. i hope to visit boston again and would not even try another hotel. we had relatives staying at the ritz carlton which was also quite beautiful but the room was not anywhere as nice as the fairmont.',happy
id11435,' clean inexpensive friendly courteous staff. very nice for the money. convenient to the historic stockyards but not walking distance. shuttle runs -am to -am. walking distance to one restaurant (very nice). would stay again.',happy
id11436,' i stayed at yotel for four nights with my friends and we had a really good experience. i expected to place to be cool but it was even better than i imagined. i didnt know before we arrived that the bed doubled as a sofa and the it had an electronic motor to move it back into being a bed. this was really cool to play with. the best thing i found about the hotel was the staff they were all very helpful and friendly but it didnt feel put on like it does in some hotel where they are just looking for a tip. i would definatly recommend staying here to anyone. i think it is probably best suited toward younger people but everyone would felled welcomed never the less. thank you yotel for a great stay. p.s thanks ne pats for beating the jets and making the trip even better had to fit that in.',happy
id11437,' close of convention center light rail bus system pike is market and the great downtown restaurants. we found the paramount hotel to be clean and quiet. we heard virtually no street noise at night. in sum zero problems. rooms are generally less expensive than the larger hotels in area. it is an older building but it doesnt feel old. will certainly consider staying there again next time we visit seattle.',happy
id11438,' i recently stayed at this hotel for business and the location was convenient and the rooms were pretty standard. they seemed to be understaffed when we checked in as there was only were person working at the desk to answer calls and check people in.the positives were that the free wifi and the fact that we were able to walk to our meetings the major negative was that i left my kindle in the room and when i returned to the hotel that afternoon it was gone. housekeeping had no trace of it and now i have to buy a new device. amazon said that someone called to re register it but they were unable to. this was a disturbing experience would turn me off from returning to this hotel especially since there are so many option in chicago.',not_happy
id11439,' we read on trip advisor about the alden and decided to book for a birthday weekend in december. i contacted the hotel directly via email to ask about their suites - and see if i could get some details. eric - front desk manager - contacted me within -- hours and answered all of my questions and was very gracious about my request to have birthday balloons in the room upon our arrival. he also made reservations at -- - the hotel is restaurant. we arrived and checked in - no problems and very friendly valet staff and front desk staff. we waked into the room and there were balloons everywhere! it was spectacular. the room was incredible. it was --- square feet - corner room on the -th floor overlooking the city skyline and the ballpark. very warm earthtones and two fabulous bathrooms - both with huge walk in glass showers and big windows in each! this was a wonderful suite with a living area and king bedroom - -- plaza tv is in both rooms! we had dinner at -- that night and chose the chef is - course choice for two with wine paring. what a wonderful presentation and execellent food. our server diane was the best - all of the staff at -- were as well. it was a wonderful birthday dinner! all said this is one of the better hotels weve stayed at in some time - from friendly staff to the most comfortable bed and pillows! eric was working that weekend and made our requests happen. the two drawbacks - and they were minor - was no ice machines-buckets in the suite or on the floors. we had to call for ice several times per day - but they certainly arrived quickly! the other is the ac was cool - but did not get cold enough for us at night. again other than that - we would stay here again and again. thanks to eric and the entire staff for making this a birthday weekend that was truely wonderful!',happy
id11440,' the westin seattle was the best hotel we have ever visited. we only had one night there before boarding the cruise ship going to alaska the following morning. the westin had the most comfortable beds in the world! service was excellent. amenities were superb. the room was exceptional. the hotel was close to everything in the downtown area. our time was limited but we definitely will schedule another trip to seattle when we have a few days to explore the city.',happy
id11441,' checking out this morning after - nights at the dolphin motel. i agree with the other reviews that this is just a perfect place to stay if visiting san diego. the rooms are clean comfy beds big tv and crisp white sheets the bathroom was spotlessly clean. i stayedin room -- which has a view over the harbour. breakfast served is adequate and fresh and a welcome addition its served from - til --. if you want a hot breakfast then there is a denny is just - minutes walk away. the staff are friendly and the owner was very welcoming and spoke to me personally. we have nothing like this in the uk and i wish we did as i would stay there all the time. this motel is a jewel in san diego and must be experienced. when im next in san diego i will most certainly be back and i look forward to that day.',happy
id11442,' stayed for three nights with my wife and two teenage sons. great location next to the cable car and in the thick of the action around fishermans wharf. really great staff especially donavan on the door! everyone we dealt with was helpful friendly and polite. rooms are spacious and well equipped with a very distinctive colour scheme - and also very quiet even though the hotel was full. really worth the price.',happy
id11443,' had a very nice stay at the hgits. the rooms are very large for nyc and are kept clean. we had a problem with our mini-fridge (it plain did not work) and it was replaced w-in -- hours. the staff is very friendly. - computers are available ----. the staff is very helpful. coffee-tea in the morning is a nice touch. dont bother with pigalle next door. dinner service is awful and food is very mediocre. for breakfast get ---cent bagels & juice at the large grocery store (food emporium) --- block away (practically next door if it werent across the street.) if the price is right (& it was for thanksgiving weekend) well be back!',happy
id11444,' every year our family comes to chicago to enjoy the city during the holidays. our destination is the winterfest in daley plaza. even though we live just north in wilmettewe stay in the city as we love it. we stayed at the sheraton hotel and towers and had a truly wonderful experience. though it was very crowded the staff took the time to make sure we had a great stay. everything from the time the staff took to upgrade our room to the team member at the pool who got our - year old goggles made our trip great. we got back after dinner with our friends and just relaxed in the lobby. the table top chess game was a great surprise as we all played. we are looking to come back to the city and now we have a great place to stay. as a starwood member i have stayed at many properties around the country including chicago and even though it is so close to home it is one of my favorites. we look forward to going back soon dan hastings',happy
id11445,' my partner and i stayed at this hotel in october -- to celebrate my --th birthday it was our first but by no means our last visit to nyc the hotel is right on the doorstep of times square and is a brilliant base for seeing all the sights. the hotel staff were very helpful at check in and all staff throughout the hotel were friendly. we stayed on the --nd floor in a crown double room which i understand are slightly bigger than standard rooms and have a turning down service at night with the lovely touch of a note in the room giving us the weather forcast for the next day the room had a massive queen size bed which was very comfy a lcd tv with plenty of channels to choose from a radio alarm clock coffee-tea maker air con a sitting area and a view which was amazing!! the bathroom had a shower compartment which a small family could use all at the same time it was huge! there was no bath though which didnt bother us at all but some might prefer a bath. i cant comment on the hotels restaurant as we didnt have time to eat there and there are so many restaurants to choose from but we did have a quick look at the menu and the restaurant and it looked nice. all in all a very good standard of hotel and we would definately stay there again on our return to the city that really does never sleep!!!!!',happy
id11446,' yotel was better than i expected! room is clean and as well as brekfast bread but the room was a little small for two. i think it is suitable for solo.',happy
id11447,' i stayed one night for business. i would rate the actual hotel a -.- but several factors went into the overall - rating. the interior of the hotel and rooms are in good shape seems like it has been rennovated some time in the past few years. the furnishings bedding and room were all in good shape. the room was large and the staff was helpful and friendly. there was plenty of outlets to plug-in all your gagets the flat screen tv was large the internet was very fast and consistent (no dropping) and the hotel was very clean. the outside doesnt seem like it was rennovated but the hotel doesnt look bad from the outside. they charge $---night for parking which is reasonable for downtown boston but the hotel isnt in downtown it is several miles away. the price of the actual room was good enough that the $-- is more than reasonable. a couple of negatives that made me give the overall rating a -. first there was one person at the desk and there was a substantial number of folks that needed to be checked in. he did a great job getting us all checked in as quickly as possible but it still took a while. i am not sure how busy the hotel was but they could have used a second person at the front desk. there is no real restaurant onsite and or with-in walking distance. the onsite facility was a sandwhich shop cafe type place that also had a couple of dinner like options such as buffalo wings a burger etc. the cafe also had hot breakfast items but i skipped breakfast because the sandwhich i had at was not particularly good. doubletrees are a bit all over the place in terms of amenities and theme but this is the first one i have ever stayed at that didnt have a real restaurant onsite. my guess is this place was another brand before the rennovations and when the rennovations were completed they changed the branding to a doubletree. the heat was a little too loud and definitely louder than i would have expected. also it was hard to control the room not being too cold or too hot. the hotel is convenient to the t like the other reviewers said but it was still about a mile. the hotel is also near the umass campas and the jfk library. unoess you want to eat at the cafe you will need to drive to find a restaurant. the area is a little confusing so get direction i would give the hotel another shot if business calls for a visit right near by. the business center had i think - new pcs and a laser printer or two. te gym was a decent size too with a reasoanle amount of equipment and selectiom.',not_happy
id11448,' one could undoubtedly argue that times square is one of the most happening place of the world. equally true is the fact that the westin new york at times square is by far one of the best hotel in the world. its very close to times square. and that alone is a great reason for staying at this hotel.you find all top restaurants outside and you may find suitable food to eat almost as late as - in the night. the surroundings are so happening after all. its a beautiful hotel. and a really tall building. when you are staying at either of the top floor of the building i must say looking down is a great sight. the reception was very courteous and the view at the gallery or reception area was awesome. it is one of the best sight in the world. the rooms are very spacious and bathrooms are awesome. the design inside the bathrooms are really special and i havent seen them elsewhere.these are really so beautiful right from the hair dryer to the tap and towels and lighting. the rooms are well equipped with lcd is and fantastic lighting. as i mentioned earlier it is centrally located and sub way trains halt and pass through adjacent time square junction. from there you can visit any other place in the new york city. broadway shows are not far either !!! all in all a great place and great location that will make your stay truly great !!!',happy
id11449,' though i read quite a number of negative reviews on this hotel i do find my stay is pleasant and the service is outstanding. plus: -. the renovated room and the corridor look very good. i like the blue sky (or sea?) design and the new layout of the room - it makes me feel at home. there are also enough lightings to make the room as bright as possible. -. the staff is very friendly - no matter it is for check-in check-out and operator-guest services. -. the fitness center is also excellent with up-to-date cardio equipment though there are that many weighting equipment. -. i like the design of the lobby lounge. it is a great place to get-together with friends. negative: -. the internet speed is unstable. it is very good for my - first days but it starts fluctuating a lot (and even sometimes disconnected) for the last - days of visit. i did call the operator (and the service provider) to help but nothing is improved. surprisingly i found the internet speed at the lobby (which is a free wi-fi service at the lobby) is much better. nevertheless it is the best sheraton hotel (north america) i have stayed in the past two years!',happy
id11450,' first time to baltimore maryland and it wasnt a vacation trip. i have a son who has autism he was having extensive testing done at kki fairmount campus so we decided to stay overnite at days inn (which was the closest hotel to his testing location) we arrived a little early we were allowed to check-in service was very polite room was very clean and we even had room service knock to ask us if the room needed a touch-up! even though it was in the heart of downtown and our room was on the first floor.. noise was very little. it was very important for my son to get a good nights rest and that he did. the one and only reason why i checked above average and not excellent is even though they had information on tourist stuff i thought they could have provided better information on local eatery within walking distance and no information on what floors vending-ice machines were to be found. i was surprised for such a tourist driven area that baltimore is known for.. the lack of food chains was very surprising to me. near our hotel.. i could only find a subway and that was walking a block over then two blocks up. with a child who has special needs and very picky about food.. this type of info. is very important to us. i would stay at days inn again!',happy
id11451,' we stayed here on the last night of our whirlwind vacation that took us from san diego to nyc to egypt and back! this was a little peice of heaven that reminded us of the quality and service we are accustomed to here in the u.s. the hot breakfast and ---- coffee station was perfect for the cold weather. couldnt have asked for more!',happy
id11452,' we spent the weekend here while attending a professional football game. check in was smooth. our first room smelled musty and we were immediately accommodated with a new room. the next room was fine. the bed comfortable and provided a good nights sleep. we ate breakfast in the hotel every day with complimentary breakfast coupons. because of our initial room trouble we were comped the wi fi. it is usually --.-- per day. this was the only downside to the hotel. the staff was extremely friendly and helpful. we were lucky enough to be staying here with the ny jets in residence. the only drawback was they hogged the elevators upon their arrival. this was a minor detail. we will come back again and would rate five stars if there was free wifi.',happy
id11453,' we just spent - nights at the hilton suites while it was close to the airport it was not close to shops etc so a car would be advisable. phoenix in general is very spread out. the rooms were large and spacious fitting - people in a one bedroom suite. the public areas were clean and the restaurant extremely reasonable. staff were most helpful in calling taxis etc - the free - mile shuttle however proved difficult to contact when he passed on an incorrect number. the main criticism was the extremely soft pillows:(',happy
id11454,' we always book the hilton garden inn polaris when we are in town visiting family. the price is unbeatable for the area which has shopping and dining all around. rooms are very clean and the lobby is inviting and comfy to just sit and relax for awhile. i always recommend this hotel to anyone who is staying a night or two in columbus.',happy
id11455,' affinia is an older hotel located in midtown (--st and -th. the electric plug was falling out of the wall the carpets were frayed and dirty and the room itself ju.st smelled dirty.walls are thin and we could hear every motion of the couple next door... it was once a spacious commodious room with a small kitchenette etc. now it is just old. the lobby is the best part of the hotel. the halls are worn and our rooms was tired. this chain needs to spend some money and get the hotel back to its previous state',not_happy
id11456,' a very nice hotel. my wife and i have stayed at numerous hotels in chicago. this hotel was particularly nice in that it was close to the mile and very close to other boutique shops quaint restaurants and other attractions. most places in chicago from the hotel are within walking distance. when someone wants to visit chicago i feel they should stay close to intersections of rush and ontario erie superior. those areas will be great for first timers because there close to the restaurants and the downtown tourist attractions. if you want to visit millenium park old town museum campus and soldier field i would stay on the other side of the river. its a matter of personal preference. the james was very nice for what my wife and i wanted. had a decent bar area and a nice looking restaurant. although i can not say anything about the food as i did not eat there. the bellmen and the concierge are very nice and extremely helpful in navigating the city. the concierge was particularly helpful for me on decidng where to eat and what attractions to see. would definitely stay there again.',happy
id11457,' we stayed in the new york palace for - nights in january. for a new york hotel the room was incredibly spacious. quite traditional decor - but immaculate with large tv. robes-slippers were provided and chocolates were placed on the pillow every evening. excellent staff throughout the hotel - and great room service (despite the high price!). lots of places nearby to get breakfast if you dont want to break the bank.',happy
id11458,' we only had one night in chicago and regret not being able to stay longer because the hotel was awesome. the valet guys were extremely helpful and were right there when we pulled up. the cost is $-- but you are in the city. i had gotten an email a few months back before their opening and was able to get the room for $--! what a deal for this hotel it was definitely worth a lot more. upon check in we also received a raid the minibar coupon for two items up o $--. it was beautifully decorated with flat screen tv. we did not get to enjoy the wine reception at night but did go down for coffee and tea the next morning in the beautifully decorated lounge area. there was a nice pool on the top floor and also a rooftop bar which was very nice. we did not eat at the restaurant sable but it looked very nice. we had dinner across the street at rock bottom brewery and i would highly recommend it. the red line was right next to the hotel and we were at the white sox game in -- minutes. there were shops and restaurants in walking distance.',happy
id11459,' i am a corporate event planner and just returned from - nights at the arizona grand resort & spa. i found the property to be first class. a stately very well kept property with modern amenities both in the sleeping rooms as well as the meeting space. service was very friendly from top to bottom staff and the food was fantastic. i would recommend this property for both a leisure stay or a business meeting.',happy
id11460,' took a chance and reserved - nights over the phone and was not dissapointed. even added another night as we were so impressed. clean freindly staff along with free in-out parking. no breakfast or room movies but then again great location steps from the wharf chinatown lombard street and cable cars in a safe neighbourhood. fantastic price for the location. rooms were very well kept and quiet. we were in room ---.',happy
id11461,' just back from a great stay at the moderne hotel in manhattan. very nice staff wonderful beds and very clean room. great location walking distance to time square and central park.',happy
id11462,' great location and good service with spacious rooms for the mag mile area. however the a-c didnt work too well. lobby was a bit dated but nostalgic. bathroom in the room was fine all in all a good choice.',happy
id11463,' you cant ask for a better location in downtown san diego. this holiday inn is close to the airport amtrak the embarcadero little italy gaslamp quarter and cruise ship terminal. rooms on the upper floors have sweeping views of san diego bay and downtown. rooms are spacious and well appointed with large bathrooms. staff are very professional and accommodating. good value for the price.',happy
id11464,' i usually dont write negative reviews but... i am used to the price and size of manhattan hotel rooms but this room was ridiculous. max --x-- no closet! rack on wall and oh yes bring your own hangers. no drawers to put clothes away i kid you not!! the bed took up the whole of the room a very did i say very small bathroom again no place for toiletries. we paid almost $--- for one night for this. least i forget the flashing neon dancing m and m sign flashing into our room all night long. if the room didnt bother me enough there is a social club their words attached to the hotel which attracted young rowdy people. the music blared into the lobby late into the night (dont get a low floor!!) but what was shocking and a real danger to us was that the club opened to the elevators which lead directly to the rooms. anyone could wander around the hotel unchecked. if the hotel states they have cameras to monitor this they should be more concerned about preventing this!!!!!! the lobby is beautiful but upon check-in at - oclock i couldnt see to sign in! ambience taken to extreme! there are much better hotels in the area much better priced more amenities and reasonable rooms. i will not stay here again. if i were to say one positive it was very clean. my advice... stay away!',happy
id11465,' i stayed two nights at the willard with my family (- kids - -- - and -). beautiful hotel. awesome location for seeing the sights. i was upgraded to a larger room with - queen beds plenty of room for our family. double decker sightseeing buses stopped right outside the hotel. i would highly recommend the double decker buses if you want to see the sights. we saw obama motorcade while on the bus was quite a production and the kids thought it was cool. lots of secret service agents around the hotel while we were there. very nice cafe to eat at in front of the hotel.',happy
id11466,' we have stayed at a few kimpton hotels all of which have been fabulous and the alexis was no different. clean quiet and charming this hotel was perfect for us. we especially loved lily the hotel dog who lounges around in the lobby and loves having her belly rubbed. the library bistro which is connected to the hotel also had a very good breakfast (though it is a bit expensive). the alexis is not far from pike place market and downtown which is nice because it is less congested and touristy. the staff was very professional and helpful but was still laid back (we mean this in a good way). the only downside is that the pillows suck.',happy
id11467,' this hotel was new clean and extremely helpful. i couldnt believe that they actually paid for a cab to pick me up from the rental car drop-off and for another cab the next morning to take me to the airport. the rooms were very well furnished and looked like they had been kept up well. also everything was very clean. there was a denny is next door that was unfortunately closed when we were there. other than the denny is there werent any other places within walking distance to eat at.',happy
id11468,' stayed at the holiday inn new york soho for a quick visit. it was optimally located just a block from the subway and near many many shops and restaurants! the hotel is clean and the beds are soooo comfortable. as a matter of fact i called to see where i could get the pillows and they are shipping this week! cant wait! will definitely stay again.',happy
id11469,' i travel alone frequently and i love this hotel. i love the corner rooms for the great views the very comfortable bed the great shower and just the location for a little times square mayhem. ive stayed here several times and have never been disapointed. im not sure if the average family would appreciate it but i love the place.',happy
id11470,' we loved the location and the service at the dana inn. we highly recommend it to anyone who is looking for an outstanding place to stay.',happy
id11471,' we have been staying at the renaissance for a few years. we have always thought it was a great hotel and the service is awesome. it is even better now with all of the upgrades and reconstruction that has taken place. this last time we went......tree decorated and music playing.....lobby is really nice and i thoght it was great before the renovation...!!!!! kuddos to the ladies in the renaissance lounge for their kind service..!! thank you amanda z',happy
id11472,' me and my husband stayed here one night just to get away and enjoy the city. the rooms were great and they all have been redone. i love the fact that it is a comfort inn and is located so close to the mall area. the price was great for all the amenties they included. free full hot breakfast and free wireless. the manager at the desk told me that they have just completed a renovation of this property. you can defenitley tell that the staff is and enjoys working there. iam glad we choose this location and we will be back again. thank you for taking such good care of us.',happy
id11473,' clean. bed ok. could be firmer and with more pillow top. not enough blankets or thick enough blankets on bed. quiet. staff (one guy) nice. cant comment on breakfast since i ate elsewhere. needs improvement: -) extra blanket in room. had to go down to lobby to get one. -) dirty lobby. dirty-unvacuumed entryway rug create poor first impression. -) not enough staff',not_happy
id11474,' this area is completely dead after business hours so having the w is bars and restaurants is the only thing to do. the rooms were bigger than other w is ive stayed in and of course the beach bar is a great evening to enjoy the weather. if you cant stay closer to the beach-water this is the next best alternative.',happy
id11475,' we stayed over the - th of july weekend and was very is all aspects. the sofa was a bad choice but the other features compensated for this. great bath products two flat screens excellent bed. loved the walk in shower. our suite was on the end of the building and we had both front and rear views of manhattan. excellent mid-town location. weve stayed here many times before from the righa days and this was the best stay so far.',happy
id11476,' we stayed here one night and id say that the experience was pretty good with nothing outstanding or really wrong about this place either. i consider it a good place to stay for a night while traveling to san antonio.',happy
id11477,' we drove in and it was a little difficult to find the entrance and self park. nice hotel with a couple of dining options. easy to get a cab and get around the city. i would definitely stay here again when in dc.',happy
id11478,' a nice cozy little place where i spent - nights in a nice little room with free wi-fi free breakfast and free flow of coffee and tea for the entire day. service was great staff were very helpful and we felt really welcomed and at home. unfortunately i was unwell on the last day and i could hardly get out of bed. we were supposed to check out at midday but the staff allowed us to stay in the room for me to rest an extra hour which im really grateful for. really like the neat and cozy place but none of those raves rivals the ultimate rave: fantastic location!!! a stone is throw away are hollywood blvd hollywood-highland metro station kodak theatre chinese theatre and many more attraction spots. love this place for the convenience!',happy
id11479,' i absolutely enjoyed myself at the w westwood the staff was so welcoming & accomodating from the time that i arrived until i departed! i loved the area & the suite fitness center & pool were the icing on the top! a pleasant gentlemen (i forgot his name) tall - grey hair suggested a restaurant for us to try for breakfast snug harbor ...it was delicious! i cant say enough great things & i cant wait to return!!!!!! i work in the hospitality industry in las vegas and i am a stickler for exceptional customer service if you feel that say way...stay at the w westwood la! the end :}',happy
id11480,' the room was nicely appointed - there was a mini fridge in the room which we really appreciated as we were there two days (we bought some milk cheese and a salad - was nice to be able to store) parking is an additional $-- a day - please remember to add that to your budget if you have a vehicle you are parking. we looked at the pool and it looked great even though we didnt actually get in it. the staff was very friendly and helpful when we needed anything. great service. we pricelined the hotel as we didnt book one prior to going. we overlooked the landing strip and were not bothered by the sound of the jets landing - many panes of glass must help with that. it is not soundproof - but muted enough we werent bothered. we were very with the radisson hotel and would not hesitate to recommend it to anyone.',happy
id11481,' a pleasant surprise in university city just off the university of pennsylvania campus this boutique-style hotel is in a great location for visiting the college campuses or attending students nearby - it is not as good a location for business or sightseeing stays. the lobby is incredibly large and nicely decorated. the rooms were a decent size with comfortable beds although the ipad in every room has virtually no realistic usefulness. was not impressed with the restaurant but there are lots of nearby places to eat',happy
id11482,' agree ---% with briann j is review....could have written it word for word! we also stayed here on our honeymoon. had three nights here and i felt like i had let my husband down for booking us in there! we had a room with a beach view which was lovely but the room itself was awful. we had already stayed in some fabulous places on our -- day trip to california so this was a let down. fair play to you briann j for leaving - we did not do this as we only had a short visit to san diego. the lobby and grounds of the hotel are fabulous. our room was dark and drab there were stains on the carpet the bathroom was sub standard in my opinion. also from the hotel to downtown san diego is a $-- taxi ride saucy! the hotel did not acknowledge our honeymoon status - all other hotels on our trip upgraded our room or presented us with a complimentary bottle of wine or champagne.....not so here. would not come back im afraid.',not_happy
id11483,' booked the raddison as it was close to lax and after a long -- hour flight didnt want to have to go miles away. the radisson is a beautiful hotel tastefully decorated and the rooms are lovely comfortable and exceptionally clean. even though its very close to the airport there is very little aircraft noise and we loved watching the planes land and take off from our window. the pool was an oasis and the video clip on the radisson site dosent do it justice its clean with plenty of towels a lovely temperature and the hot tub was brilliant. we ate in the restaurant which i would say was the only mild negative point the waiters being a bit patronising. far better is the penthouse lounge with spectacular views comfy and light bites to eat. we stayed for four days and then again for one night before we left i wish i was there now!',happy
id11484,' went for the weekend shopping. this hotel is just - miles north of the mag mile and affordable and bus stop is right in front of hotel. cab fare to mag mile $-.-- hotel was very clean and extremely friendly helpful staff. would absolutely stay there again. rooms were a little small but didnt need anything more. upscale neighborhood and original pancake house - blocks away.',happy
id11485,' my husband was booked to work for a week in nyc and was put up in the london nyc. the company graciously invited me to join him and i took advantage of the offer for two nights. the front desk staff was efficient and gracious the doorman attentive and every staff person we encountered greeted us. the housekeeping staff came several times daily to check if all was well and offered services such as turning down the bed or to inquire whether we needed anything. the room we were given had two beds which we had requested due to my light and restless sleeping tendencies (request made in advance but not guaranteed) and was a two room suite which having booked at the bottom of the rate range must be the case for all rooms. the rooms were spacious although not large by most standards but very pleasant owing mostly to the efficient design of the furnishings. the two flat screen tvs motorized drape controls very responsive climate control system made the accommodations very comfortable. the bathroom had two lighting systems; one stronger one for grooming and makeup and the other on a dimmer to allow for subtle lighting during sleeping hours. the shower was actually two showers in one long area with separate controls. the door to the bath was a pocket-type door on a sliding track. great space saver. very clever. slippers and robes were provided. ten real take-them-off-the-bar hangers with skirt-kpants clips. iron and ironing board in the room. hairdryer also. nice soaps and decent shampoos and conditioners (although pity they were not molton brown my very fav.) as my husband is required to travel a good bit and i accompany a good part of the time i consider myself a veteran traveler. i have a standard bag which includes a goosedown pillow a white noise machine sleeping mask and bamboo blanket. in my experience hotel pillows are uncomfortable hotel rooms are generally not quiet (due to loudly closing doors outside noise etc) draperies do not really close out light and it is impossible to achieve a comfortable room temperature. i was so pleasantly surprised to find that the pillows at london were identical to my own the draperies closed impeccably and blacked out all daylight and the room doors did not slam and clatter when closed. in all honestly i must mention that there did seem to be endless construction noises going on outside the hotel even in the wee hours of the morning but i cannot fault the hotel for that. in perusing other reviewers comments before arriving at the london i was somewhat apprehensive. several comments were made regarding the front desk staff. my experience in dealing with the front desk staff over four days time is that they never failed to be friendly efficient and helpful. i never once had to wait to gain their attention. never did anyone fail to acknowledge my presence in a moment. i cannot imagine more attentive or friendly service. i enjoyed the breakfast offerings twice during my stay once having eggs and bacon and once having the cold buffet. both times the service was impeccable the food perfectly presented and tasty. it would be hard for me to imagine what else anyone could want to provide a five star experience. i would be to return to the london any chance i get. as i commuted from nj and thus took four train rides i required transportation to the train station. the first time i requested a taxi i was supplied with the hotel courtesy car which took me to the station. lovely fellow the driver. had the pleasure to dine in the formal dining room of the hotel restaurant. what a divine treat! cannot do justice to describe the meal. suffice it to say it may be the single best dinner i have ever had on several continents over many years of traveling. almighty expensive but worth it. in addition we were treated to a tour of the kitchen which delighted my husband ( a real foodie!) and myself no end.',happy
id11486,' the radisson lexington cashes in on it is location. the rooms are okay.they smelt damp. they were clean.the room tariffs are really high for what you get in return. i am not able to comment on all the rooms but going bybthe standards of the room i stayed init needs a makeover.',not_happy
id11487,' typical marriott courtyard. breakfast buffet was good but not much variety. rooms were a little small for - adults and a toddler. good selection of restaurants nearby.',happy
id11488,' we stayed at the hyatt over valentine is weekend. the location is terrific - couldnt ask for anything better. staff was friendly and helpful with no problems checking in or out. only complaint is for the money we paid the room could have and should have been nicer. all in all though we had a wonderful stay and would definitely stay here again.',happy
id11489,' we just got back from a weekend stay at novotel nyc times square (may -----). the location is great the lobby is very attractive and the employees were all quite friendly. that being said the rooms are bland and not well kept. our bathroom faucet was so loose it almost fell off. vent covers were laying on the floor and drawer fronts fell off in our hands. while the windows open slightly from the top (which is a plus) one of the stoppers was missing on one window and i was afraid it was going to fall on one of our small children. the carpets were miserably stained in our room and throughout the hotel. my children found game pieces m&ms and toenail clippers that must have belonged to previous guests-apparently housekeeping does not vacuum. we neatly grouped our beverage bottles for housekeeping to take away the second day-a family of four goes through a lot of water and iced tea-not to mention a few beers for dad! housekeeping never touched them. all in all we got a good deal on expedia for this hotel- i would have been really dissapointed if we had paid a lot more. also how much time is really spent in your hotel room in nyc? however as a matter of principle they should do a better job. i would have said something upon checking out but no one asked how our stay was. by that time i was just tired and had a long drive ahead of me to get home. hope this review is helpful to someone!',not_happy
id11490,' great location. staff very friendly and helpful. resturant food above average. we had a training seminar at the hotel their support was very good. i would use this hotel again if in austin.',happy
id11491,' must have the worst reception staff i have ever come across. quite rude and only interested in selling trips. we asked for an early morning call on day of departure but did not receive it. just as well we had woken up our selves. rooms were a bit musty but the bathroom was large and clean. the location was good but i could not recommend this hotel to anyone.',not_happy
id11492,' checked in for - nights - although am a kimpton intouch member - was given a room right by the elevator which i hate! immediately requested a quiet room and they did their best to accomodate. staff was always friendly and polite. but the rooms were tackily decorated horrid red lampshades and the interiors were worn and marked. the bathroom was old and horrible. quite honestly i felt dirty in there. didnt feel clean. didnt dare order room service and there wasnt any until -pm each day. infact the last night something bit me - i guess it was a mosquito in the room but my hand was all itchy and bumpy for a while. i asked the staff and they told me they would be refurbishing the hotel starting november - well it certainly needs it! the location isnt bad between dupont and logan circles.',not_happy
id11493,' we pulled up out the front & the hotel was surrounded by so many homeless-drug looking people that we didnt even feel safe enough to get out of the car with our kids! we drove away & found a hotel at fishermans wharf & did not care about loosing the money wed spent on the renoir. the pictures of the hotel on the website are certainly out of date. i now wish i had read previous reviews on here before booking!',not_happy
id11494,' i feel terrible writing a bad review over a hotel that i love so much. my first visit to the property was december ---- and mr. wonderful and i fell in love with the hotel. we had a great room and great customer service. even when the sink sprung a leak they sent someone right away to fix the problem. i signed up for email notifications for the hotel and received a promotional email that we decided to take advantage of. the package included a great rate free parking bike rental and - for - dining vocher. when we arrived to the hotel to check in it was a different story. in short we argued with the front desk staff who stated this was not the package we booked and refused to honor their advertised rate-package. the staff was terribly rude. it was my own fault for not printing out the confirmation confirming these added perks (i did not think it would be an issue at check-in). now i am sitting here typing looking at the print out which i didnt have with me at the time that states the free things we should receive but never did. i checked my bank statement today to show that i had been charged for parking when i shouldnt have. i called the hotel once again to get the refund which they still refused. the hotel would rather argue over $-- and lose a customer for life. we visit san diego - times a year and would have brought great business. aside from that the hotel is beautiful and the grounds are well kept. just please learn from my mistake and if you book a package deal where you are supposed to get stuff included bring the proof!',not_happy
id11495,' if room size number of beds and modest cost is your target you cant go wrong here. our family of six adults and proto-adults stayed comfortably in two rooms. breakfast was included as was wireless internet. there are several restaurants within reasonable driving distance.',happy
id11496,' this hotel is located just south of downtown chicago and very accessible from the freeways. cab ride to chicago hot spots etc. is only $---- each way. rooms are nice big and comfortable and as a business traveler they offer free internet and room to work. the service we received from the front desk was excellent. evelyn was out evening-night concierge and she gave excellent restaurant suggestions and even ordered for us (didnt pay but that is ok ;-)',happy
id11497,' at first glance this was a very nice hotel and then i went to my room which looked like a construction zone. there was about a -- inch in diameter mildew spot above the toilet in the bathroom dirty bathtub the bathtub wouldnt drain ink stains on the comforter and who knows what kind of stains on the pillow case as well as the chair & ottoman not to mention the carpet molding was torn completely away from the wall & lying on the floor. the staff was very friendly apologetic & hospitable. i was moved to another room right away this room was a little better however a staff member probably should of inspected it before assigning it to an already dissatisfied guest the garbage under the bed used toothpick on the bed and crazy ac system were not quite the welcoming touch one would like when staying at a hotel.',not_happy
id11498,' what a great hotel ! my wife and i visited new york from may ----- to june -nd--- .we found the price excellent and the service even better . free breakfast a plus and a great start to the day . love joe the bellman ! always a smile and helpful.',happy
id11499,' the mgm grand detroit was top notch! the hotel was very clean and stylish. the rooms were large and the beds were super comfy! when checking in ask for the -- dollar upgrade to gain concierge access - it is worth it. you gain access to yummy snacks in the evening free water & sodas and a yummy breakfast. the pool area was very calming and relaxing.',happy
id11500,' the website for this hotel looked great but the rooms were disappointing. not in our mind a boutique hotel. if i could equate in uk terms it reminded me of a premier inn - functional and practical. there was no wardrobe except enough room to hang up shirts - so girls no dresses can fit in there there was also no drawers for clothes - just some shelves which actually had ornaments on them. the breakfasts were rubbish and we went out every day to eat n the morning even though the were included in the price - tepid coffee from a flask and a donught type item is not my idea of a breakfast. however the location is fantastic - back bay is a fab area.',not_happy
id11501,' just got back from a long weekend in new york city. i got the hilton new york through priceline. i was a bit worried that we would have less than adequate room because of going through priceline. i was very to see that our room.....even though one of the smaller ones in the hotel.....was very beautifully decorated. it also had a fabulous view. we were in this room only about -- minutes when housekeeping knocked on the door to inquire if everything was satisfactory.....when was the last time that happened when you were in a hotel. after being in this room for a short time i realized that it was near the service elevator and that there was a dull noise that would occur when the elevator rumbled by. i went down to the desk to ask if we might switch our room.....no problem.....and the woman at the desk was very appologetic and accomadating. our new room was equally as lovely.....again.....one of the smaller rooms but still spacious and immaculate and best of all a fantastic view. the hotel is in the best location...and the people who worked there could not be nicer. in other reviews people complained of the wait for elevators......we did not have that problem at all. all and all the hotel is a well run establishment. if you decide to stay here be sure that you go up to the rainbow room (across the street at the top of rockefeller center) for drinks....absolutely the best new york experience.',happy
id11502,' yes-yes-yes! best nyc hotel. great location and great everything (staff room service etc.) nothing was sacrificed by this stay.',happy
id11503,' i decided to go to dallas on a whim for the weekend just to see the city. i used priceline to get a hotel downtown and got placed at the sheraton for a really good rate. after reading the other reviews i was a little concerned about the hotel. maybe it was because there didnt seem to be a convention going on the weekend of my stay but my experience at the sheraton dallas could not have been more pleasant. i pulled up to the front but wanted to self park so the valet politely gave me directions to the parking garage. i then went to check in. no lines and the man behind the counter had my reservation right away and handed me my keys within -- seconds. he told me where to go to get on the elevator and asked if i needed help with my bags. i got to my room and it was one of the newly renovated rooms. the room was not huge but perfect for my needs. it was amazingly clean smelled great and had a large bathroom. they put me on the --th floor so i had an amazing view of the city. to address some of the other complaints people on here had; i never once had to wait more then -- seconds for an elevator; the rooms were well appointed and clean; i never heard one peep from any of my neighbors and i found the neighborhood around the hotel to be plenty safe (walked around the city all weekend including past - am and never felt threatened). the hotel may not be located in the most exciting part of dallas but most of downtown is dead anyway...so that makes little difference. i only have to complaints. the outdoor pool was closed the indoor hot tub was also closed and the indoor pool seemed to be open but was yellow in color and emitted an unpleasant odor. also one of the nights i wanted some late night food. i asked the concierge on duty if he knew of any places around that may still be open (it was -am). he sneered at me like i was dumb for asking and said that there was a denny is - miles away and that was all (i wanted something within walking distance). i ended up walking around and found my way over to main st. where i found a number of open restaurants serving the after bar crowds. you would think in a hotel this size the concierge would be more knowledgeable of the local area. overall i had a great experience but like i said there were no conventions going on during my stay. i could see there being some issues if the hotel was really busy. needless to sayi would recommend this hotel to anyone looking at staying downtown and wants a good deal on a nice property.',happy
id11504,' i stayed at this hotel on business and was very disappointed. the hotel looks like it has not been renovated in a while. my room was worn and tired looking with scuff marks on the furniture a couch that looked like some elephants had sat on it and bathroom fixtures that are about circa ----. there was a small refrigerator in the bathroom (an odd location) which was sitting on a sheet of plywood. my room had two tvs but they were old style no flat screens. a few years ago i could excuse this in a hotel but when you can get a -- inch flat screen tv at costco for $--- or less it does not make sense to me why they would not get into the --st century. the reception on one of the televisions kept cutting out such that it brought me back to the days or rabbit ears. i also had a problem with some dirty bedding (not my doing) and went out to the front desk to ask for a new mattress sheet. i returned to my room and five minutes later the desk clerk knocked on my door and handed me a new sheet. no offer was made to have housekeeping remake up the bed. instead i had to strip the bed myself and re-make it. i do that at home but would not expect to have done it in a hotel especially under the circumstances. they do offer free internet but it was very slow (think dial-up). on the plus side the hotels in the area are not cheap and this one was reasonable at about $--- per night. there is a basic continental breakfast which is included and the rooms are large with a bedroom and separate seating area. next time i will stay at the a ritz which is a couple of blocks away and while about twice as expensive it is also about five times as nice.',not_happy
id11505,' good: location across street from un near grand central. safe neighborhood. great views of midtown or the east river. clean rooms. fairly quiet area at night--not much traffic and honking. close enough to walk to restaurants or take the m-- bus up -st ave. to even more. bad: no express checkout and only two clerks in the mornings. huge windows and inadequate blinds let in too much light too early in the morning. thin walls. weak air conditioning in some rooms. old-school tv with annoying noisy channel-changer. no mirror outside the bathroom. bathroom lightswitch is outside the bathroom--no late-night trips without waking your bedmate. towels not the fluffiest. section of window in front of couch actually slides open--beware if you have children who could easily fall out. conclusion: clean safe adequate and convenient--but dont expect luxury or attention to detail and be prepared for some odd quirks. the hotel very much seems to have been designed for budget-conscious foreign diplomats. the millennium un is an adequate hotel. i have no horror stories to tell. yet there were a host of minor annoyances. first was when i tried to lower the massive shade covering the massive window; i merely pulled on it and the whole contraption fell down. maintenance had to reinstall it. couldve been a lawsuit had it hit me on the head and had i been the lititgious sort. it couldve really injured an elderly person. i later saw that the smoke alarm was hanging open sans battery. the maintenance man later replaced the battery and told me smokers often pull it out--despite the fact that the hotel has tons of smoking rooms. he said it is hard to enforce the no-smoking rule in the other rooms. is it? other hotels have a note threatening you with a cleaning fee if they detect smoking. whatever--a nonworking smoke detector in a hotel full of chain-smoking chinese diplomats is a bit worrisome. even more worrisome: the sliding panel in the huge window. the panel is right above the back of the couch. it is easily big enough for a child to crawl through and fall to his-her death. what were they thinking? i had stayed in another room of this hotel a couple of weeks before and its a-c unit was fine. but in this room the a-c--even on full blast--was piddling. i had the maintenance guy come up; he made an admirable effort but for naught. i wasnt sweating--and lowering the shade helped a lot during the day--but it wasnt the -- degrees i prefer in august. i could hear the conversation of the people in the next room from the bathroom--and i could understand every word. inside the room itself--near the window--i could hear talking but not loudly. even the tv was a bit odd. it was an old convex-screen model and the channel changer made this very annoying thwack sound with every channel change. i know that complaint may sound ridiculously picayune but believe me--it got old fast. and why is the bathroom lightswitch on the outside--like in japan? if i make a trip early in the morning id rather keep the light off till i have the door shut so i dont wake my wife. but with the switch on the outside i cant do that. if you stay here give yourself extra time to check out because there will be a crowd and they only have two front-desk clerks. the millennium isnt a bad hotel--but it is not a great one. if you can get a good discount and youre prepared for the quirks it is probably worth it. (government rate is currently $----night.)',happy
id11506,' we stayed one night at the havana after the rock and roll marathon - couples. had a great time ocho had delicious and imaginative food. the rooms wer cool and different its really just an old house more like staying in a b&b. we loved it hung out on the large balcony. great location on the river a little upstream from the touristy riverwalk area. definitely would recommend you give it a try.',happy
id11507,' one night at the sheraton. beds were good--room a bit dated but clean. word to the wise--if you are a gold level starwood--ask for club privileges for $--. we had breakfast in the bistro. a bowl of cereal was $- and a cup of coffee was $-.-----we could have had the continental breakfast for $-.-- if they had offered it--or better still--bought the club for $-- and everyone could have eaten breakfast for $--. the price for the hotel was reasonable...the coffee shop was charging ny prices for raisin bran.',happy
id11508,' my husband and i stayed at the drury plaza hotel this weekend. i made the reservation through the hotel is website so i thought i would avoid the wholesale room effect . our room was very small; the pathway to the bathroom was so narrow we had to wait on each other to pass. the room was dark musty smelling and view was mechanical rooftop. towels and sheets were thin. the recliner in the room had a coffee spill on the side of it. the marble hallway outside the room was noisy and in need of cleaning and polishing. the kick back food was ball park quality at best and the dining area institutional. the adage you get what you pay for certainly applies. beware free amenities can be a disadvantage. on the elevator a guest had a ring tone with a rapper blasting obscenities. fortunately there were no children present. other than the front desk phone rep telling me the wrong floor for the vending the staff was good we were able to easily print boarding passes at the bus. center. the pictures did not represent the king room we had. the lobby is lovely.',not_happy
id11509,' i came to the sheraton dallas for an academic conference. i was full of anticipation for an excellent week but then the sheraton dallas ruined my life. instead of checking into a hotel room when i arrived at the hotel i was greeted by a horde of anime-loving creeps roaming the hotel. i was verbally harassed by the comic book freaks and ignored by the hotel staff. i tried to check in at -- but my rooms were not ready. i am reasonable so i was willing to wait a little bit for a clean room. it is now almost - p.m. and i still do not have a room. sheraton dallas is the worst hotel in the world. they have the worst staff they book conferences they clearly cannot accommodate and frankly nothing goes right here. if i could choose between this hotel and the firey pits of hell i would choose the devil lair over this cesspool. i hate this place.',not_happy
id11510,' well-appointed large rooms with included seating area separable by a curtain. would recommend this property if visiting boston university but if you wish to sightsee around boston you will be better off finding a more centrally located hotel probably for a lesser price...',happy
id11511,' we were here the -st and last night of our vacation due to late arrival and early departure flights. the hotel was really nice great complimentary breakfast which starts at - a.m. (includes making your own waffles! which were really good) spacious comfortable room and bed well laid out room. very helpful and friendly front desk staff. free parking shuttle to-from airport. it is walking distance to a lot of convenient restaurants also the price of the room made this an excellent value. we will be back.',happy
id11512,' my husband and i have never stayed the night in san francisco before and we are more than glad that we chose the suites at fisherman is wharf. the view from the sun deck was incredible!! and our room was warm and cozy. the suites was walking distance to the wharf and the grocery store was only four blocks away. we definitely will come back and stay here again and next time spend more the just one night.',happy
id11513,' this hotel was very clean and comfortable. the front desk clerk was always helpful and accommodating to our needs and requests. there was a computer and printer with internet access in the lobby and free dvd rentals all very convenient. i would recommend this hotel.',happy
id11514,' i stayed at the fd july ---- and am already quite familiar with the la area so can attest to all of the other reviews on how great the location is. however the motel (and yes it is a motel) is not worth the money i paid (around $----night out the door via expedia). my room was on the second floor with the front door facing the pool-lobby and window facing an alley way with apartments on the otherside. over the windows were corrugated metal awnings which darkened the room alot! the room size is typical of any motel-hotel and the decor is cute however it has a cheap ghetto fabulous feel to it. although i understand part of the theme is suppose to be a down to earth cool and hip motel the only part that lives up to that statement is the motel lobby. ive also stayed at the sofitel hotel for the same price and that is by far a more superior place to stay and location is only a few blocks away. it is located across the street from the beverly center where there is plenty to see eat and do. i didnt like the fd because it felt like i was over charged for a spruced up motel - room but it was definately a unique experience...i wouldnt stay there again (maybe for $---night but not anythign over that amount) nor would i suggest anyone to stay there.',not_happy
id11515,' nice lobby but rest of hotel was horribly outdated and worn-out-tired. rooms were tiny. would not stay here again.',not_happy
id11516,' hotel amenities (restaurant room service workout facilities pool) did not use pool bit it looked nice. did not use workout room. ate at the islandia coastal grill only because it was on-site and we were exhausted from a day at seaworld. we were extremely pleasantly surprised and pleased with view service and food. food presentation was beautiful and food itself was very good. even the kids meals came nicely presented which just delighted my children. the next morning we ordered room service breakfast (a first for our kids) and the food was just as great. we ordered eggs benedict ham and eggs sticky bun french toast and waffles. again everything was presented very nicely and tasted great. hotel room we stayed in the -th floor of the tower with a marina view and - queen beds. we were not charged anything extra even though we were paying a hotwire price of $---.--. the room was plenty spacious for my family of four (- kids aged -- and -). the beds were comfortable as well as the pillows. the ceiling was the old acoustic ceiling type material; the wait staff told us they were going to be renovating soon. my only complaint would be the bathroom: fan was very noisy lighting poor and showerhead needed upgrading. but adequate for our needs. room was clean and did not smell. yes decor needs updating and a more luxurious feel if you are going to pay full rates - - but not disgusting by any means. location we picked the islandia mainly due to its proximity to seaworld which we were attending for - days. its proximity to the water i-- and i-- made it appealing as well. we also chose the islandia because we got a good hotwire price and it was tagged a customer favorite on that site. staff from the front desk to the concierge to the restaurant staff everyone was extremely friendly and courteous.',not_happy
id11517,' whenever im in seattle i stay at the paramount. the staff is friendly and helpful. it is located within easy walking distance of the convention center and a great deal of shopping and fine dining in downtown seattle. the hotel is restaurant dragonfish is also very good.',happy
id11518,' we were very satisfied with the hotell the staff were nice the room were clean and nice and the best part was that they provided free waterbottles that you could refill yourself. since it was really warm in august that was very nice! also it is like one block from the white house and the subway is really close which was a big plus! we can really recommend it!',happy
id11519,' we stayed at this hotel on our way to arizona. i booked on priceline for $---room. you cant beat that. this hotel is located near a lot of restaurants and a very short drive the walmart and mall. it is your typical - star hotel with all the ammenities. we didnt have time for much other than sleep. the rooms were clean the beds comfy which is all we needed for the night.',happy
id11520,' as everyone else has noted this is a historic hotel. the lobby is fabulous with fancy finishings. very pretty. let me start with luggage storage - my plane arrived early morning about -:-- so i had to store my luggage prior to check in. storage was at a desk right near the front entrance off monroe and when i retrieved it later that day there was no hassle. both the lobby and the lower level (called street entrance floor) were extremely loud. the check in process was painless. the only issue was because i had booked through priceline my room type wasnt guaranteed so i was given the option of a smoking room or being upgraded to a suite. obviously i chose the suite. the catch was that my room didnt include a bed so a rollaway bed would have to be brought in. but it did have a refrigerator. the rollaway bed wasnt horrible just not what i was expecting. and im lucky i was a solo traveller since it was a twin. the room itself on the --th floor looked to be recently redecorated and was very clean. i had a nice view from my room of the skyline around the hotel. the walls were paper thin. id recommend either bringing ear plugs or a white noise machine. i didnt go to the gym spa lockwood restaurant or potter is lounge so i cant comment on these. overall mostly due to location (which is amazing) and service i would definitely stay here again.',happy
id11521,' this is a great hotel ideal location very friendly staff rooms fantastic',happy
id11522,' i had stayed here about - years ago when it was motel -. there were signs of aging but it was clean and well-kept and the price was reasonable. but now it has really gone downhill. the -st room we checked into was never cleaned from the previous night. the -nd room the air cond didnt work. the -rd room the rug was dirty the grout in the bathroom was falling out and the caulk around the tub was missing and discolored. gross! overall the room was beat-up and never maintained. the box spring even had mold on it. i found a mouse trap next to the window and saw a cockroach near the ice machine. one of the elevators was out of order and trash was piled in front of it. it smelled. there were no refrigerators available and i had to ask for a blow dryer. it was difficult to find parking. i was surprised how many guests were there. most of them i spoke to were from out of town and were fooled like me. good location what a shame.',not_happy
id11523,' developed as condos these suites are well equiped for a long stay but perfectly reasonable for a brief visit as well. nice staff. grocery store right next door.',happy
id11524,' my husband and i booked a room at the w despite reading the mixed reviews on this site first. we wanted something different for a rare child free getaway to the big city. our room was a --- sq ft suite on the --th floor (tried for a corner king but non were available). we really enjoyed the room; great bed linens and the window seat overlooking the city had plenty of room for both of us to stretch out with the sunday paper. the location allowed us to walk everywhere we wanted to go in the city. we were able to laugh about the hotel staff. the physical surroundings are sophisticated but the staff isn’t. hey folks it’s ok to kiss up to the guests we’ll still respect you in the morning. we asked one of the hotel staff to suggest a place for breakfast he gave us the names and locations of two places which both turned out to be closed sunday mornings. however when we asked for a late check out we were very graciously granted it. we enjoyed our stay at the w and recommend it to others looking for an urban experience.',happy
id11525,' this was one of the worst hotel stays i have ever had. our non-smoking room reeked of smoke and we did not have a queen size bed as we reserved. also the plastic on the cups had been ripped open and the beverage tray looked like it had not been restocked for some time. the air-conditioning in the fitness center was broken and since it was --° and muggy this meant the fitness center was unusable. the elevator was also broken so we had to lug our bags up the stairs. the two worst problems were that our data port did not work and the room was not serviced. first i complained at the front desk that phone didn’t work. the clerk tried calling the room and said that it should. i asked to try another phone jack to see if perhaps my computer was problem. the clerk said no and suggested that i try an internet café downtown. second after the first day we found a note in the room saying the bed could not be made because something had been left on it. however the room had not been serviced at all: no towels cleaning or trash removal. i complained at the desk but they said because the cleaning staff had left for the day all they could offer me were towels. i was told that it was the hotel is policy not to make the bed if any personal items at all had been left on it. it wouldve been nice to have known this beforehand. this also made me wonder if since the housekeeping staff was so easily persuaded not to clean anything in the room had been cleaned before we arrived. because the hotel has a ---% satisfaction guarantee i told the manager we should not have to pay for our room. she however felt that the staff had addressed our problems by giving us towels and sending us downtown to use the internet and therefore refused to honor the guarantee. save the $----night this hotel charges and stay anywhere else!',not_happy
id11526,' the staff here made this a great stay. the a-c seemed to have some issues with keeping up but the beds were comfortable and the room was clean. the internet and breakfast are both overpriced but the quality is pretty good for both. i was here for a convention and the convention facilities are very nice too.',happy
id11527,' the hotel is very clean. the room was adequate the bed was comfortable. i had a room with two full size beds. i was at this hotel on business and the conference rooms were big and spacious but kept very cold which is typical for a conference. there is a pretty nice outdoor sitting area with tables near the pool. the breakfast was okay . my co-worker had a suite which was super nice. big king bedroom and large bathroom with living area with fridge and couch etc. the hotel is not located within walking distance to restaurants or shops. there is one mexican restaurant across the parking lot called mamasita is which is good. it is on a main highway so if you have a rental car it is easy to get around. the staff are very helpful. there are cokes and snacks for sale in the lobby. i would stay here again but i would the suite room to have more room to spread out and be comfy.',happy
id11528,' no doubt the location is superb. the rooms are quiet and relatively spacious (for nyc hotels). the bed is comfortable service quick and balcony added greatly to experience. however the owners need to invest in some changes. the bathroom is the size of a match box and an old one at that. no tub tiny space no active ventilation. the tv is from the --s. havent they heard about flat tvs by now? and the $--.-- a day charge for internet is both outrageous and annoying. when one pays close to $--- a night internet should be free. being cheap does not become a hotel which claims to be upscale. until these updates are done other hotels may be a better value.',not_happy
id11529,' i love this hotel. ive stayed at on the ave almost every trip i have made to new york since ---- and have nothing but raves for its staff decor and rooms. the modern-but-not-stark look and boutique-but-not-snobby attitude of ota make it a hotel i truly miss when i leave. about the only negatives i can offer are the lack of a pool and the fact that the views toward central park are now obstructed by a new building on --th and amsterdam...but hey what are ya gonna do? it is manhattan. i also highly recommend four spots for food nearby. breakast-lunch-brunch: sarabeth is on amsterdam (lemon and ricotta pancakes...say no more). lunch-dinner: shake shack on columbus (truly amazing burgers). dinner: the fatty crab on broadway (sort of like an asian tapas thing). dinner: isabella is on columbus (affordable and delicious...with a dark chocolate bag dessert that comes complete with steak knife).',happy
id11530,' didnt love my stay at the andaz -th avenue. for the moment id really urge you to stick to the sister andaz hotel in wall street which is fantastic. the interior design in this hotel is quite beautiful but the rooms that are open now require two elevator trips (through the meeting areas) the rooms are not especially large -- certainly by comparison to the andaz wall street -- and many look into a dark courtyard. the hotel is service is uneven often officious. the management seems to have no clear understanding of the hyatt gold passport program so diamond privileges are not honored even when the front desk is pressed.',not_happy
id11531,' first stay here if you are only interested in going to universal studios and city walk. if you want to see other places in los angeles-hollywood then go somewhere else. we booked the hotel because it is a hilton and did want to visit universal but we also wanted to see hollywood beverly hills take a walk etc. it was a hassle to get anywhere else from this hilton yes there is public transportation which we did use but to get to the metro station you either have to take - shuttle buses or walk and then get on the metro to hollywood and highland. thankfully we got our rental car on friday (we arrived on wednesday) and drove ourselves around to visit santa monica beverly hills etc. the hotel is spotless and the staff is very friendly and ready to help with anything. we did eat at the buffet a couple of times. my husband loved it because of all the sushi-shashimi they had but i am not fond of that so i found the buffet to be just mediocre at best. in my opinion i have been to better buffets for less money. there was also a huge religious group staying there while we were there and they became very annoying. apparently it was some kind of convention for them and i am all for freedom of religion (i am roman catholic and go to church regularly and pray) but these people are in your face about believing the way they do and preaching the bible while you are waiting on line for coffee or inviting you to services in the elevator and if you say no they again start preaching. we couldnt wait to leave because it made it very stressful because we didnt want to be rude to them but they just wouldnt stop. our room was nice but the tv is very far from the bed and old which made it hard to see (we wanted to watch the news shows). i was disappointed that we didnt receive the welcome basket that everyone talks about but didnt complain about it maybe i should have. all in all we had a good time at universal studios and enjoyed ourselves more after we got our car but we wouldnt stay at this hilton again mainly because of its location.',not_happy
id11532,' this is a very high cost-value location. the hotel is always clean the staff professional and welcoming. it is very well located with restaurants such as seven on -th avenue biricchino restaurante or tres dici on west -- just a block away. it is also just next door to the madison square garden and a short walk to times square.',happy
id11533,' we needed a place to stay the night before our --:-- am flight back east. we had been in flagstaff and took the -:-- shuttle (arizona shuttle highly recommend) arrived at sky harbor around -:--. got the hotel shuttle (call them as soon as you land!) to hgi. we were praying thered be something to eat there other than snacks or lame microwave burritos. score! restaurant open til -- and food was decent atmosphere quiet and relaxed and service was friendly and reasonably quick. (we werent in a hurry.) easy to get back to airport in the am.',happy
id11534,' we reserved - rooms for one night. upon our arrival into our room we noticed used bars of soap in the shower trash in the trash cans trash on the floor and wet towels behind the door. upon walking to the phone to call the front desk we realized the carpet was so wet that water squished under your feet. the front desk agreed to move us and while waiting for the new room key i got about - or - red itchy bites on my toes (i was wearing sandals). housekeeping came to the room and housekeeping manager was apologetic. we moved to the new room and it also had dirty towels behind the door but otherwise appeared clean. woke in the morning with itchy red bumps all over my hands and feet. looked up pics of bed bugs on the internet and pic matched exactly. showered quickly and checked out. informed front desk of bug situation upon check out and was told the manager would call me. also called hotwire and was assured i would receive a call from hotel management. it has been - days and i have not received any correspondence.',not_happy
id11535,' pros: -walking distance to movies bowling parks just across from nbc and nearby a grocery store; a pretty convenient location -reservations said check-in was a -pm but checked me in anyway when i arrived much earlier at noon -large hotel so probably always vacancy -large nice lobby area with plenty of seating -restaurants had potential but i didnt try them -bed and bedding was a b+ -convenient and affordable for work travel cons: -once upstairs out of lobby halls and rooms really need a remodel -terrible sounding and slow plumbing - both toilet and shower -even worse sounding plumbing when the neighbor flushes -shower poured out of tub spout and hardly out shower head -wallpaper peeling and vents rusted -when i arrived neighbor had old room service outside of their room in hall. i left for several hours and when i returned later in the afternoon it was still there -no amenities beyond a flat screen tv ---- is hairdryer iron and coffee maker (if you consider those amenities) -thin walls-door. anytime a neighbor left their room it sound like they slammed their door and you could hear their conversations clearly.',not_happy
id11536,' i utilized this hotel several times while i was attending school in indianapolis. rooms were always clean well maintained and quiet. customer service was excellent as well. i cant review the breakfast or anything like that because i never had the extra time to partake of it.',happy
id11537,' i was visiting washington with work and was pleased to be booked into a hotel with such a good reputation and excellent access to local shops. on arrival we were impressed with the grandeur of the hotel but unimpressed by the chaos at reception. despite there not being much of a queue each person was taking forever to be checked in. we were soon informed that there was an issue with the computer system which left myself and my fellow travellers waiting in reception for nearly -- minutes (not pleasant after a transatlantic flight). we got to our rooms (very comfortable and well-styled with all necessary amenities) unpacked and met in the restaurant for a meal. i must say we were all very impressed by the quality of the food and wine and had a pleasant evening before retiring to bed. breakfast on day one went without a hitch with a wonderful menu and great table service. breakfast on day two was an absolute farce litterally like something out of fawlty towers. i received my order late and wrong then uncooked then wrong and then wrong again. others on my table and those around us were also receiving laughable service which i can only imagine may have been due to an influx of guests or entirely new staff as it appeared to be out of character. the service was much better at reception with advice maps and the hotel car to take us on our sight-seeing expedition. we had a conference room where the catering was fantastic and check out was very simple drop of your key in a box and leave. lovely.',not_happy
id11538,' it was a really good experience at the comfort in. i went to ny alone and was not dissapointed for a second by the comfort inn. it was really close to all the amenities subways etc and it was clean and the staff were extremely helpful. definately value for money and more!!! also about -- mins walk from soho and generally central to the rest of manhattan. i loved ever second of it and will def always be staying here in the future!',happy
id11539,' we satyed for a week in this hotel. the location is very convenient just blocks from the empire state. the rooms are excelent and the service is very friendly from the bellboys to the front desk. every request was handled promptly and efficiently. we will definitively recommend this hotel to our friends and stay again. its single shortcomming was the internet access. there is no wifi. connection is through a lan cable and it is expensive (around -- per day). we expected free acces in the rooms as other lower level hotels. no big deal.',happy
id11540,' visited in march- very low tourist season. not many other visitors at this time. grounds and facility are stunningly beautiful well manicured grounds and very clean facilities. room was a bit small esp. the queen bed. nice views though. loved the kitchens and free snacks. breakfast (free) was a nice way to start the day--- good granola. looked at the restaurant for dinner more than we wanted to spend. very interesting concepts with the different buildings- it felt very chic and classy!',happy
id11541,' this hotel was extremely comfortable extremely well located and exceptionally friendly. the daily grill is a wonderful place for drinks and food with super bar staff. we thoroughly enjoyed our stay and would certainly visit again.',happy
id11542,' we booked this hotel on priceline so we didnt know what hotel we were going to get - we just picked a few locations and a - star level. i was excited that we got it - i knew it would be easy to drop off our luggage once we landed and then go pick up our rental car. we were coming from orlando where the hyatt and most rental car companies are in the one big terminal. it ended up not being as easy as orlando - the rental car terminals are at a separate location. and there are two terminals - the mcnamara (delta) terminal and then the smith-north (all other carriers) terminal. they are completely separate and there isnt a train or people mover connecting them. instead you have to go outside and wait for a bus (not a long wait - maybe -- minutes) and drive over to the other terminal. if we would have known this i would have definitely booked a delta flight since we could have walked right into the westin. then the westin also has their own tsa security entrance into the mcnamara terminal and four delta kiosks right in the lobby to print your boarding passes. some rooms look into the middle open atrium area (ours did) and then others looked out over the runways. our room was a little dark since we didnt really get any bright sunlight. the rooms were large and comfortable and very quiet. we used the valet for parking our car and it was about the same price as parking in the garage. one nice perk of being a hotel guest - you can request security clearance to get into the terminal to shop and eat. you tell the front desk you want a pass and a police officer comes down to the hotel lobby to fill out your paperwork. we waited about -- minutes for this but the sign says it can be up to a -- minute wait. then you can walk right in through security at the hotel is own security entrance. you do get pulled aside and they pat you down but they told us this was the case for non-boarding pass holders. it was actually a little weird to be in an airport terminal without a boarding pass! the delta terminal is really really nice. they have lots of restaurants and we decided to eat at vino volo. the food was excellent - we had a few small plates and two wine flights. the nice part of being through security (if you were flying out) is you can buy a bottle of wine to take to your destination. they also have small one serving bottles you could take to enjoy on the plane. we enjoyed watching all of the people and seeing a few run! when we checked in they asked if we wanted to upgrade to the club level - it had breakfast and drinks and snacks at night. i think it was $- per person per day. so it was definitely worth it! but the problem was we arrived on a thursday and the club room isnt open friday night through monday morning. since we were there thursday-sunday we only had thursday night and friday morning in the club room. they said they would only charge us for the days it was open. on our final bill we were charged $-- and i mentioned to them that we only were able to use it thursday night and friday morning - the equivalent to one night in the hotel. but since it was two days it was two charges. that was a little annoying but the nice guy at the desk did remove the -nd day charges for us. we had never been to detroit before and the airport is a little outside of the city. we drove to ann arbor one day - something we might not have done if we stayed at a hotel in downtown detroit. we also drove all around downtown and took the people mover to a few stops. the riverwalk area is beautiful! we also drove around dearborn and bloomfield hills - the houses are so pretty! when we go back i will probably try the westin downtown and spend more time in that area.',happy
id11543,' one of my favorite hotels in nyc. the staff is very friendly by new york standards and the hotel looks great. the lobby always looks clean and inviting and my guest room a corner room was well appointed.',happy
id11544,' my mother and i had to stay here because our flight out of jax was cancelled. if the airline hadnt put us up here we wouldnt have stayed and i would not stay here again even if it was free (again)! we knew we were in trouble when we called the number on our voucher from the airline and we were greeted with a im too busy to talk to you right now but we do have rooms available ! when we walked into the hotel lobby it smelled of stale cigar smoke. we were given a room in a wing off the main building. it was dark and dank and incredibly hot in the corridors. there was no elevator in that section of the building but luckily the shuttle driver (who did promptly pick us up at the airport thank you) carried my heavy suitcase up the two flights of stairs. it was unsettling all around and there seemed to be no one else around; we are guessing that this is where the hotel stores their free guests. when we got into this room the air was not running and the room was -- degrees! we called the front desk and they moved us into the main building (we gladly hauled our own bags back down the stairs this time!) our real room was better...-- degrees...and we could get to it by elevator...but the corridors on this floor smelled strongly of mold and mildew. the beds and bathroom were clean enough but the whole place was just outdated and not up-to-par. once again the only redeeming factor was the shuttle...which was waiting for us at -:-- the next morning to get us the heck out of there!',not_happy
id11545,' terrible service. very noisy. drug activity is in the building. you would be a fool to stay there. management is also clueless. the island inn or the j street inn are better locations.',not_happy
id11546,' we wanted to book a room for - nights with a balcony. seems like a simple request...right? well apparently this hotel cant handle such requests. sheryl was the person we talked to and she did not provide us with excellent service. she spoke while we tried to get one word in edge wise. i kept trying to speak...instead i was getting spoken to. you would think in this type of economy a hotel would love to provide the type of service to get your business not make you want to write a scathing review on trip advisor. book elsewhere.',not_happy
id11547,' what a beautiful hotel with great history - what a missed opportunity by current management this hotel should be - stars but it is not. the staff is polite but ineffective (lengthy check in unresolved fitness center door lock issues). the lobby is beautiful the rooms are in need of renovation (lumen output equivalent to candle light beds very high overall somber and past its prime). breakfast menu is not so exciting (standard offerings average execution) dining area is also in need of renovation',not_happy
id11548,' ok so we were here for a convention...the place was nice...the desk associates were ok...the bearclaw coffee shop was mediocre at best...but stay out of the bar!! the bar supervisor was a diva that thought he was the best thing since tom cruise in cocktail...and that was a flop too...after dropping several hundred dollars in the bar over a few nights he was offended that we brought in a great chocolate canoli from anastasia is in greektown ( a detroit icon) even though i ordered a $-.--+ cup of coffee with a shot of baileys!!! when we asked for a knife to split it he said i have no knives for outside food. seriously???? if you had a freaking chocolate canoli that i didnt have to pay $-- for i am in...other than that...kiss my but ty! last time i am coming here! sad that one stroke can ruin an otherwise pleasant stay....hey paris tell you dad that one diva is enough at a hilton property and darling you are the one...not some slack of a beer slinger..ps-several of the staff came up to us and said ty is a diva!',not_happy
id11549,' we drove down to san diego from vegas and after spending a couple of nights in a motel on mission beach we needed to find somewhere else to stay. after taking one of those sightseeing buses into the old town we decided to stay there for a few nights and enquired about the hacienda.the hotel looks very impressive and that impression is reinforced when you enter the main lobby and reception. after only intending to stay for - nights we ended up stopping for - nights and would fully recommend the hotel and the fantastic old town to anyone. the hotel is well maintainedhas lovely flowers and plants which really brighten the place up and the rooms are clean and spacious. no complaints at all and with an excellent transport interchange in the old townwith downtownthe gaslamp and mexico only a cheap tram ride away(along with the excellent coaster train service to los angeles) it is an ideal place to stay. cant wait to go again to be honest.',happy
id11550,' this is best feel of new york you can get. its located right above madam tussuad is and times square is just round the corner. so is the broadway. despite it being in the busy place this hotel is charming! it was first week of may and the weather was perfect for new york. we had taken a red eye flight from sfo to reach the hotel early morning and the hotel was gracious enough to check us in. the hotel room was good and met the hilton standards. the staff was neither overly friendly nor rude (as we were told about new york hotels). we had good experience staying there as one could walk to any eating place (applebee is is right there) or go to the broadway. thee three night stay turned out to be a very memorable one for us!',happy
id11551,' stayed - night at ink--- (kimpton property) located on the upper west side. was convenient - block from the west side highway. valet parking & attentive bell hop & check-in service. lobby has a great retro vibe (calling all fans of don draper & mad men) this hotel is named ink as it was a print shop mid-century modern decor & lighting. we didnt eat at the restaurant but did stop for a night cap at the bar - great vibe & banquet seating tufeted booths chic lighting. we stayed in a - bedroom suite with a fantastic view of the uss intrepid - very large and well appointed - the bathroom was enormous! all marble a giant tub. we had a comfortable seating area separate from the bedroom also had a large tv (low-platform bed) great lux bedding. very clean very cool - there isnt anything i didnt like about this property - i highly recommend & look forward to returning.',happy
id11552,' hotel chandler is a nice relatively small boutique hotel in a very convenient location in midtown just between -th and madison avenue a few blocks away from the empire state building and times square. weve found the staff very forthcoming and helpful the room - although not particularly large - convenient and clean the bathroom clean and spacious enough. when we had a query about the functioning of the air-conditioning (which was the only minus point it was quite noisy) it was immediately addressed and an engineer was sent to our room. i would really recommend this hotel for anyone who wishes a pleasant and friendly stay in this amazing city!',happy
id11553,' we stayed at the hotel for - days after thanksgiving. the staff was very accommodating with our room problems. they made every effort to make things right for us. our daughter came up from houston with her dog he had a blast. be aware of the very expensive parking fee. if you dont mind walking a little you can walk to all of the eateries in downtown. fyi we caught the metro bus to the airport for $-.-- for -. it beats the $-- to $-- per person with private van service. there is a bus stop a few feet from the front door. the trolley is also a good way to get around as well...cheap!! we are from the east coast...metro is the way we travel.',happy
id11554,' my husabdn and i stayed at this hotel in august ----. i have found some reveiws on this hotel to be unbeliable as we could not fault this hotel it is location or staff. it is grand beautiful and spacious. the resturant downstairs is fantastic i had the best meal of my life in it and can not wait to go back. we were so impressed with our stay that i have booked this hotel again for this october.',happy
id11555,' we got a standard double room here for £-- a night and i think it was well worth it. i was a bit dubious at the time of booking as i had never been to washington d.c. before and i thought the hotel might be too far out of the centre of washington. however the hotel was situated in an excellent spot there were plenty of restaurants within a -- minute walk of the hotel and the metro station was virtually just over the road for a quick -- minute ride into the centre of d.c. the hotel itself was very posh the staff were very helpful and friendly the rooms were spotlessly clean and very large (even by american standards). im not sure what else i could say about the hotel except that i would most certainly stay here again if i visit washington.',happy
id11556,' the lobby and public areas are beautiful. the hallways where the rooms are located are extremely dark. i thought the lights had gone out on the one of the floors but every floor the elevator stopped at was like this. the room was set up in a weird way. right inside the entry you have part of the bathroom: the shower and sink. the toilet is in a separate little room and there is a curtain to close off the bathroom area from the bedroom but not from the front door! this makes if very awkward for two people sharing a room. two businessmen for example could not have one showering while the other has a guest. you cant even have a husband and wife order room service and let one shower as there is no way to let the room service person come in the room past the see-through shower! even standing in the doorway the room service person gets a good look at whoever is in the shower. it is just poorly thought out!',not_happy
id11557,' i agree with rednecktreveller that this would not impress the suits. does me just fine. i am on my third stay here and have found no serious issues. when in town i need a place that is inexpensive and staff that will go the extra mile. need something printed at the last moment? take your flash to the desk get invited to walk around the counter and print away. the staff is relaxed yet very attentive. the best part is that since all the doors are exterior you can get a room and park right in front of it. the breakfast is the standard juice and cereal with some eggs and sausage thrown in. housekeeping is solid as is insect control. general room maintenance-upkeep is average-slightly below - the place is showing it is age. ac-heat are just fine. wifi has always been good for me solid up and down. at $-- a night for a large one room king suite is a steal. it will depend on your tastes of course....',not_happy
id11558,' i shared a room first with my husband and then after his departure with a bridge partner. it was fortunate that my husband was there first as he was able to fix the overhead fan so that it would run without the light being on. with no a-c the fan was necessary during the warm days. i can second judith d is comments up until the last sentence. neither my bridge partner nor i felt unsafe during the day or evening and we considered the hotel itself to be rather quaint - think ---- is era. during the final two days the basement breakfast area was being renovated which meant there was no longer internet available in the hotel although we were allowed to use the computers at the hotel next door.',not_happy
id11559,' my husband and i were at another hotel in nyc and not happy so at the last minute (that morning) we got a great rate on the spg site for this w (we are starwood gold members) - and immediately checked in... we got a rocking upgrade to a suite with a view all the way to the water.. hassle free... great service - great location... great price. we were very happy all around.',not_happy
id11560,' the hotel is located a couple of blocks from amtrak. they have a shuttle bus from the airport. upon check in the room was not made up. which was initially ok because they sent us from the --th floor to the --nd. but the new room was smaller. sometimes my - year old daughter walked into the bathroom after opening the room door because of the design of the room. view was nice from ---- with some bay and coronado. beware they are starting to dig foundations in front so i am sure in a year there will be no view what with a new building. the air conditioning is noisy and the sink makes a glug glug sound for a few minutes after running water (air in the pipes). we were smart and didnt rent a car until the day we wanted to visit the coast up to oceanside and back inland to san diego. $--.-- per day parking at the hotel! you can take the #- bus to the zoo from -st and broadway. $-.-- each way. free for - and under. we arrived around -pm. walked over to the gaslamp district about - blocks then down to seaport village back through horton plaza. had dinner at blue point on -th....very $$. $---.-- for - adults and - child. the second day we took the bus to the zoo and had dinner at henry is pub on -th. $--. including a beer(newcastle). unlike blue point henry is has a kids menu. we then rented a car from avis on kettener and cedar around -am for $-- incl taxes and booster seat. we drove up the coast and then back for a -pm departure from the airport. i would stay at the hotel again but only if i use my miles like i did this time. otherwise $--- per night inclusive is a little high for - adults and a child.',happy
id11561,' i stayed here after a late evening flight on a dirty delta plane from msp that arrived at ---- hrs and didnt check in until ---- hrs. tired and in need of a hot shower. the promise of a $-- companion ticket with a $-- amex gold card sounds good until you find out that delta blacks out mid day flights for companion tickets from msp and only lets you buy a very early or very late flight. this is an oasis in the middle of basic housing and the usual not attractive near the airport hotels and restaurants. we stayed here because we couldnt get into our b and b in seattle until the next day. the desk staff was friendly but stressed with late night arrivals the room was clean enough but the housekeeping staff should look up and dust on top of things. great comfortable bed with extra pillows at your request and a large bathroom. the photo on the wall was in every way politically correct but not romantic; i was tempted to cover it up. i expected the art work would be in tone with the zen like ambiance not like time magazine. a common area had nice snacks and bottled water. the dining room for breakfast was spacious very clean and the food was tasty. the grounds are well kept go see the herb garden. we were on the ground floor which had spotty wi-fi and wasnt as private as being on the second or third floor. but for one night it wasnt an issue. i would stay here again if i wanted to stay near the airport or museum of flight. i wouldnt stay here and commute into seattle.',happy
id11562,' we stayed at the hotel triton in july and had a nice stay. the room was small but we were only in there for a short time. it was comfortable though. nice decor and bedding. the room was quiet too. the location was great. it is just outside of china town and a short walk to the embarcadero or union square. the restaurant on the corner was wonderful!!! we came for the giants game and walked to the ball park but it was quite a walk. it was a beautiful day and night so we didnt mind.',happy
id11563,' hi. i booked econolodge through hotels.com website and i had horific experience during my one day stay. firstly the cab to pickup from airport came an hour late. and then the reception guy - mahroof talked to me so badly. it was a night time and i was with my wife otherwise i would have taken care of him myself. rooms were filthy and dirty with no proper locks. drunk people were roaming around even at - o clock in night. please never go there with your spouse or kids. it is one of the worst place. hotels.com should remove this hotel from its prestigious list of hotels.',not_happy
id11564,' when you arrive the reception area and the restaurant are nicely decorated. the service is prompt and welcoming. but behind that this hotel is tiered and quite drab our room was on the second floor and had two connecting doors one each side all the doors were badly fitted with large gaps all around allowing lots of light and noise in to the room we could hear mobile phones and electric shavers from -am. there are no tea or coffee making facilities in the room so you have to use room service which can be expensive or go on a route march to the cafe. in the morning when we came down to breakfast we were told there would be an half hour wait so we found a little restaurant just down the hill that was very accomodating. however this hotel is well located and the evening meal in the restaurant was excellent.',not_happy
id11565,' where do i begin? first off they dont even have the type of room that we had reserved. we had reserved a two bedroom suite one with a king bed and the other with a double bed. not just a sleeper sofa. the sleeper sofa mattress and springs should have been replaced years ago. key cards kept having to be reactivated. we were treated unhospitably when we asked for a remote control for the second tv in the room. when my daughter was trying to make her own waffle from the contenental breakfast she was being rushed by the housekeeping staff so that they could make their own waffles to eat. my family and i do a lot of traveling and stay in a lot of hotels and this has to be in the top - worst experiences that we have had.',not_happy
id11566,' after reading tons of reviews and searching for prices for my first trip to nyc i decided on the hampton inn. the location was great if you are going to use the subway. there are - access points to two different lines within a - minute walk. it is in soho which was probably my favorite area in the city. great good and shopping within minutes from the hotel. there is a indian food place in soho called baluchis. great price and romantic atmosphere. cons - the a-c barely worked. they said they turned the power down on the a-c since it was in the -- is outside. our room was -- thought so that was a major complaint for me. i couldnt sleep it was so hot. other than that it was clean great friendly service and a awesome free breakfast (that served up until --am unlike most places who quit refilling everything early). they kept bring food out until --am. hot food and it was different everyday. i loved the place other than it being really hot when i slept. tip - bring your own tp. their tp was rough.',happy
id11567,' i am loyal to the palomar in san diego and when i mentioned on my last stay there that i had to travel to la i was of course told i should stay at the palomar in la. i have to say from start to finish it was another perfect experience! i want to add that they had a hour wine tasting going on and i was so excited to see that they also had hot cider with a nip of cognac! i was coming down with the sniffles and the front desk girl alerted me to the medicine the hot cider and cognac were perfect for my ailing body. thanks again kimpton for your great service yet once again! i really need to sign up for your rewards program as i am becoming a regular',happy
id11568,' was just there (weekend of jan. ----- ----) and found it met all our needs. staff was helpful and friendly. check-in and out was very smooth. housekeeping was very prompt. pillows were unusually comfortable. we were on the --th floor and it was very quiet. only (slight) problem was the room was a little warm even with the heat turned off. the restaurant was excellent if a little pricy although for new york i was suppose the prices were okay. there were several alternative places to eat on the same block as the hotel including everything from a steak-seafood restaurant to mcdonalds. the location was great for theatre going and the --- price tkts booth was just --- block away. if i could get the same room rate would gladly stay again.',happy
id11569,' after staying at a hampton inn & suite i decided to try this place too. this was an awesome place to be and a fun location. the staff housekeeping and breakfast person was awesome. it was a safe a place and right in the heart of downtown.',happy
id11570,' as somebody who has started travelling to nyc at least once a month on business i am desperately searching for that hotel that just works - doesnt need to be fancy it just needs to work. sadly the benjamin isnt that hotel. the location (lex & --th) is great the rooms are big (mini-suites) which makes a change for nyc and the hotel restaurant is good. however nice as these things are they dont make up for tired-grubby looking furniture & decor in-room wifi that is so pathetic at&t -g was a much faster option (and a lot cheaper!) and noisy rooms that mean despite a fancy sleep menu a good night is sleep is hard to get. so my search continues....',not_happy
id11571,' the staff was very friendly and professional. the bell staff in particular joe fonsela was most helpful. house cleaning did a very good job. room was very good.',happy
id11572,' myself and my husband have just returned from a week long stay at the lennox we dealt with deborah in reservations who was so professional and helpful at all times. from the time we arrived all we can say is wow the lennox is such a lucky hotel to have such wonderful staff they were just exceptional from the moment we arrived until we checked out we were made feel so welcome and they just couldnt do enough for us and helped to guide us around their beautiful city. when we return to boston we will defnitely be staying at the lennox hotel',happy
id11573,' the days inn airport does not have shuttle service to the airport so i’m not sure why it is called this. we arrived at -am and you use the phone outside the door to contact the reception. he was quick to open the door and had me checked in in no time. he was also very friendly. the room was clean and spacious. i did not hear any outstanding noise…only normal traffic noises in the morning. the free wifi worked great. we were late for the continental breakfast but the manager was great to get us coffee muffins and bananas…she offered to get us cereal also. the breakfast room is quite large and clean with lots of tables and toaster. i would recommend this motel and would stay here again. we parked in a park and save airport shuttle parking lot and it was only ½ mile from the days inn airport.',happy
id11574,' spent one night here on -------. keep in mind that comic con was in san diego that weekend so prices were jacked up accordingly! the bw bayside inn was the cheapest rate in s.d. at $---.-- plus tax and $-- per night parking. total came to $---.-- for a king bed desk free wifi loveseat microwave & mini fridge. it is located - blocks from the bay also. free breakfast is in the adjacent building the bayside restaurant & grill. nice enough with white linen tablecloths and pleasant music and no confound news on the t.v. constantly! selections were slim to say the least. lukewarm scrambled eggs oatmeal (?) gravy-----no meats! there the usual bagels croissants and pastries (not very appetizing looking). we just had toast and cereal and yogurt juice and coffee. hey it was included in the room rate! the hallways were spotless and so was our entire room. not a lot of space on the bathroom sink area though the bathroom itself was huge because they had assigned us to a handicapped accessible room! talk about a weird shower! it was not attached to the wall but on a sliding rod and the stream of water barely got you wet! horrible shower---the only thing bad about our room! the hotel was surprisingly quiet at night and the mattress and pillows were great. the hallways and rooms could use some new carpeting and the bathrooms could use some new thicker towels! that would be the only improvements i could think of. considering all other decent hotels were booked due to comic con and the others wanted $---.-- & up for one night we considered $---.-- a bargain! the front desk staff is very accomodating and friendly i might add!',happy
id11575,' for the rates this hotel charges you can find much better we had a dirty room tub would not drain pull out bed look like it was pulled from trash can this hotel has only one exit at front of property so if you get a room in back you must lug all your things to front then all the way to back remember parking is in back.',not_happy
id11576,' my husband and i stayed here for - nights for a local area wedding and it was beautiful! the hotel is kept very clean! the bed was so comfortable! the bathroom door was almost like a closet door (the slated kind) so privacy may be an issue for some. the shower was huge! water pressure was perfect. the air conditioning worked great which was nice because it was hot outside. the restaurant is in the front lobby area and it was fine for what we needed; the food was just ok nothing special. the lobby also has a bar which is opened until --pm. there are some restaurants just outside the immediate area the hotel is located. there is a wine-piano bar directly across from the hotel which was opened late fun times. pool is nice but small and in the afternoon the sun goes behind the hotel causing the pool to be in the shade. the location of the whole complex is a little off the beaten path so you will definitely need to rent a car to get around. we had to call a few cabs which can be quite expensive. the beach area is about -- minutes from the hotel (cab ride of about $---$--) but worth it! definitely check out the beach area...it’s beautiful. we didn’t get maid service on the last day for some reason or i probably would have given this hotel five stars.',happy
id11577,' i just got done with a two week conference in ny and stayed at the crowne plaza times square. the rooms were clean it was a great area and the staff was so friendly. after work all i wanted to do was relax but in times square thats kind of hard! so many nights i would go down to the hotel bar and get dinner and drinks there. the staff was the best!! they always remembered me - what i drank what i liked to eat and were able to make many suggestions from their menu. they were lively and fun. i would definitely recommend this spot! its really nice to have in the middle of all of the times square madness.',happy
id11578,' i did not want to get discourage by all the comments from previous guests so i asked for a room free of pet odor and a view! i stayed in the --- building which is just next to the lobby. it was nice cool breeze came through the window and everything was nice and clean! we did not like the sofa bed. (which we did not use) it was a very odd looking bed. it needs to be replaced!! the front desk was helpful and we were able to print our prepaid tickets to the zoo from their computers with no issues and for free. do not pay for $-- parking you can always park across the street which is public parking for old town. the location is perfect! walking distance from lots of mexican restaurants so no worries about drinking and driving!',happy
id11579,' i am very impressed with kimpton properties and palomar is no exception. it has all the features you expect from a top-notch hotel. it is intimate rather than overwhelming very tasteful rather than over the top and very easy to get around. other hotels wow you with their scale; palomar seduces you with their service. you would think this hotel has the potential to be snooty but it is not. for example the wine reception in the lobby was welcoming and casual. i was treated like royalty but in a respectful and professional manner. then there is eloy. he was the concierge on duty when we arrived and was a great asset. he recommended an outstanding contemporary mexican restaurant (komali) in our price range made reservations and arranged to have the courtesy car drop us off. when we returned he mentioned that a scarf was left behind and that their car was going to collect it from the restaurant and deliver to my room. i also found myself out of contact lens solution and he arranged to have it delivered to my room about -- minutes later. the only drawback was that my room had some residual road noise from the expressway but you can avoid this but requesting a room on a different side. it was not bad enough for me to request a change. well done! highly recommended.',happy
id11580,' overall this is a great hotel with very friendly and helpful front desk staff. after arranging the room i worked with the front desk staff to arrange a town car to pick my wife and i up at the airport. the driver was on time professional looking and very pleasant. the front desk staff also provided helpful advice on things to see and do and were helpful in arranging other transportation during my stay. i stayed in a full water-view room on the -th floor (room ---) and was very pleased with the room and the view which was of elliot bay and the north end of pikes place market. the view was quite remarkable! the bed was comfortable.the -th floor deck was a relaxing and enjoyable way to start the day with a cup of coffee and a piece of fruit from the market below or end it with a glass of wine and good company. the inn at the market is right in the heart of the downtown area and extremely close to everything including restaurants coffee houses shopping pikes place market access to the piers on elliot bay and the many available tours. my wife and i enjoyed breakfast and a latte at cafe campagne just below the hotel several mornings during our trip. the room i had was quite spacious. however it was not designed for individuals or families who intend to spend alot of time watching television as the foot of the bed was situated so that it was facing the sliding door toward the view of elliot bay. the television was positioned to the side of the bed. this was not a problem for my wife and i at all. the bathroom was also quite spacious though i think it could have been designed more wisely to include a seperate shower space in addition to the bathtub which was just average. (the water pressure was abover average though) lastly the odor from the restaurant vent below entered our room once during our four-night stay. it wasnt very pleasant however it dissapated quickly enough after i turned on the quiet fan in the bathroom which i left running most of the remainder of my stay as a precaution. i would definitely stay at the inn at the market again!',happy
id11581,' spent - nights here in october. the hotel is very comfortable clean and has an understated elegance which reminds you that you are on the upper east side. we were in a madison king room.very nice decor. my wife loved the bathroom and bed! the neighborhood is excellent and more civilized compared to the anarchy that is soho. you are also close to central park serious shopping and many museums. you get a different taste of new york more sophisticated. do try the restaurant as well: jean georges at the mark is delicious and well worth a visit. the only issue was some bar noise one evening which made it difficult to sleep. otherwise you cant go wrong staying here. highly recommended.',happy
id11582,' the hilton memphis is like the pretty girl from school you see at the reunion. still looks pretty good just starting to show her age. the lobby is eye catching big and airy large fountain in the center lobby bar up against two story high windows. but it can look dated and things can look in need of freshening. the front desk staff can be hit of miss. it depends on the time of day level of business and if you are recognized as a frequent guest. take the elevator any of the four and you’ll hear creaks and groans and squeaks on the ride up. but glass wall provides a pleasant view of the area. once in the rooms and i have stayed in well over a dozen in last the - months all could use some renovation. the bathrooms are big enough but i am often annoyed with the spotty water pressure in the showers. the carpets universally need replacing as do the drapes. housekeeping is also hit or miss and maybe more miss than hit. you never know what they will skip. sometimes it’s replacing the towels sometimes it’s the coffee. once i got back to the room to find the bed left unmade while everything else was done very well. i can’t understand how someone doing a completely rote task like making up a room can vary so much. the restaurant rook’s corner has a nice breakfast buffet with a good assortment of foods. you can get most diets covered between the buffet and the omelet station. most of the wait staff is pleasant and accommodating. i had dinner at the lobby bar once but the barkeep was sullen and the noise level was high and i’ve not tried it again. the gym is another area that is showing its age. like many hilton properties the equipment is from precor quality gear. there is also an array of machines and accessories for your workout. but nearly every machine needs maintenance or repair. and again the housekeeping is hit or miss. some days there are towels some not. the water cooler went empty two days during one stay. despite my mentioning it to the front desk the first day. as an early riser when i get in the gym and there is stuff laying about i am comfortable assuming the place was not cleaned overnight. if there were another hilton in memphis i would likely be staying there.',not_happy
id11583,' we stayed for a xmas vacation at the eventi. the staff making the extra mile to greet and smile at you that you feel like returning somewhere familiar unlike big hotels that lost the touch with the guests. the room was very comfortable what was lacking in the room were: bathroom amenities were mediocre. my spouse doesnt have a sensitive skin but ended up with extremely dry scalp after shampooing with their shampoo. luckily i always bring mine. second is that the closet is uncomfortable- access is not easy if you want to hang your clothes. but the worse is definitely the bed. because of that bed we overslept and missed a broadway show. the bed was heavenly. overall speaking - the design the ambiance the service the location the hot coffee-tea with honey and lemon-chocolate in the mornings made our stay extremely joyful and memorable.',happy
id11584,' our family booked two rooms for dec. -----. hotel is manager probably on vacation too. room uncleaned towels missing at (tiny) pool room had broken lamp lobby rest room uncleaned; annoying stuff which shows noone is minding the store. area off lobby undergoing construction. rooms decent size nicely furnished with minifridge and microwave. good breakfast buffet.',not_happy
id11585,' my husband and i stayed at the westin boston waterfront for just one evening in october ---- while we attended a two-day conference at the convention center. i was disappointed we werent at copley place (boston has two convention centers) as the waterfront location was pretty desolate that weekend. our room had a large fluffy bed and one upholstered chair with an ottoman. my husband who has better eyesight than i warned me not to sit in the chair then proceeded to point out the skid mark (i kid you not) on the seat cushion. horrified and disgusted i flipped the cushion over to discover a large dark stain on it. needless to say we did not sit in that chair. because we were there for just one night and spent minimal time in our room i waited until we checked out the following morning to alert staff. they were concerned and very apologetic. but who is supervising the cleanliness of these rooms? the convention sponsor had provided us the room and maybe if we had been paying i would have raised hell upon check-in. but this is a westin!! yikes. we stopped at the starbucks on the morning of our check-out (and this is probably better suited to a separate review) but they do not toast bagels and only provide bendy plastic knives for schmearing the cream cheese. that is a problem with starbucks however not the westin.',not_happy
id11586,' stayed at the four seasons for two nights and everything was wonderful. customer service cannot be beat and the beds are to die for!',happy
id11587,' my daughter granddaughter and i stayed at this hotel for -- nights at the end of march and beginning of april. we expected a cookie-cutter generic hotel and were most pleasantly surprised at the service we received. the staff was consistently helpful and friendly and we would like to add a special note of commendation to bill songer your banquet captain. our stay included breakfast and mr. songer anticipated our diverse needs every morning. we could not have asked for more and will definitely stay at this hotel again when we visit the area.',happy
id11588,' i was here for a short overnight to catch an early flight from den the next morning. the room was very clean very well appointed and a notch above the fairfields ive stayed at before. the staff were extremely friendly and helpful arranging two shuttles giving advice on which to take and specially going out of their way the next early morning to get me and the other shuttle riders a hot cup of coffee at --- am. and the hotel was under the limit of my hotel allowance!',happy
id11589,' id like to echo atlbusiness. the watermark is a true relaxation oasis in the middle of the cramped buzzing riverwalk area. it was such a treat to escape into the peace and simple elegance of the watermark each time was walked through the doors. we would highly recommend our corner suite - spacious high ceilings balcony comfortable linens and lots and lots of space! one room had a high tech lcd the other an old tube tv. we had terrible internet trouble through our entire stay probably because of all the competing wireless networks around the riverwalk. and the watermark is wired-only service was finicky at&t wayport service just like the wireless. the staff was attentive and extremely professional. and i am certain we experienced one of the best housekeeping staffs in the country - like having a favorite aunt doting over you during a christmas visit! the omni select guest program is so very effective and smart - the watermark staff executed our preferences flawlessly. be sure to sign up before you stay! im not sure the property or the service are really twice as much as the competition including their sister property la mansion across the riverwalk but the prices can definitely be twice as much. if you are at all considering treating yourself to a bit of pampering (or cant stand touristy crowds) you will never regret an extra $--- or so.',happy
id11590,' good size for nyc standards. the best part is the location that cant be beaten.my windows were facing the macy is in herald square. perfect shopping spot.',happy
id11591,' the room was small but clean the staff super friendly and helpful location very good and the valet parking fast and efficient at under $--- a night including parking !',happy
id11592,' we were originally booked for one night here and booked for - nights at the residence inn lackland-seaworld. upon arrival i asked if any rooms had been released (as we had - rooms booked) and was told that they could accomodate us all - nights. needless to say we were very pleased and the rooms were all very close together which made it very convenient. the hotel itself looked clean and the rooms on the first night were cleaned. however the next morning we received a check out bill and i had to go to the front desk to care of this not only the -nd morning but every morning. there was little to no staff available every day. the person who put breakfast out was also the same one running the front desk. one morning my husband purchased a beverage and had to leave a note asking them to charge it to the room there was no one available to pay for at least -- minutes. housekeeping did not make the bed or clean the room - different days we were there which honestly is okay if you at least leave clean towels. i dont mind using the same bath towel more than one day but i wont use the same wash cloth more than once. i clean from the top down and im not using that day two!!!!!!!!! when the room was cleaned there were alot of long black and short black hair on everything including the toilet. management please please please ask your housekeeping staff to use hair nets. i too have long hair and i know i shed alot!!!! it would be appropriate to require housekeeping to wear hair nets. when furnishing the rooms with clean towels and washcloths please add enough wash clothes to each room. all of our rooms had - queen beds and were left - washclothes. please assume there will be at least - person is to a room with - queen beds. we are marriott gold members we only stay at marriotts and i would really like to see this one get more staff and put less chlorine in the pool and it would be a very nice hotel. on the upside this hotel is perfect for air force graduations and vacations at seaworld. you are very close to both we spent alot of time at lackland and seaworld and the location is great! there are alot of restaurants and a wal mart and target very close to this hotel.',not_happy
id11593,' i booked a room here for a whopping $--- for one night all to find that our room was the size of my tiny apartment kitchen at home. there was such a lack of space that putting our luggage on the floor was conflicting with our -ft. - -ft of walking space around the bed (which didnt even fit right in the room). there was no changing in the bathroom (i wouldnt even call it a room more like a tiny closet) as bending over wouldnt allow it. to make matters worse the cleaning people were leaving all their dirty dishes from other rooms on the air unit right outside our window so we could stare at them for a leisure two hours. this room was worth $-- a night and i was envious of the guests at the holiday inn across the way. this hotel is in a very uneventful area as well. i politely told the woman at the front desk that i was disappointed and all she said was yeah you booked the pearl room what!! what i booked was a room that was worth $--- not some revamped closet that was probably an old storage room for pool supplies. very disappointed and ripped off.',not_happy
id11594,' we love visiting san diego and discovering what is new and re-discovering what weve seen before. this westin hotel is perfect in so many ways starting with the complimentary airport shuttle (eric our driver gave us many suggestions on what to see-do). front desk allowed us to check-in early and check-out late. purchased a --day trolley-bus pass (a real bargain at $---per person) and rode all over. trolley station is just - blocks away at sfe depot. go - blocks more and youre at broadway pier. lots of restaurants nearby. rooms were clean comfortable (love the heavenly bed) quiet with a fridge bottled water and coffee. staff for the most part was attentive. kudos to melissa in the lounge who knows the meaning of service. only negative is the $--.---day internet charge. even so we will return.',happy
id11595,' im not the type to take reviews too seriously but my fiancé and i stayed at the penn this past weekend to see the prince concert at msg (right across the street). and let me just say that the bad reviews about this place are dead on. like i said i dont take reviews too seriously because i read some and you just know that the people writing them are just complaining to complain and exaggerating but not this time. toilet wouldnt flush mold covered the bathroom plaster falling off the wall the bed was clean but this is no extended stay hotel. the location is great not far from anything really plus penn station is right across the street but no i would never stay here or recommend it to anyone. she and i stayed at the affinia right next door back in september and if it hadnt been full for obvious reasons this weekend we would have avoided this whole mess. in sept a tour guide told us the hotel was to be tore down soon and i now know why. spend your money elsewhere!',not_happy
id11596,' i got an amazing price for the room i was staying in... (the really cheap room). everything was going really well until my fourth night staying there when it started to rain. the window behind the bed started leaking and a terrible smell (i think mold) began to permeate the room. the great thing is that the staff once notified moved me to a fantastic room for my last night at the same price. the location wasnt where i would have liked to stay... not very many restaurants within walking distance except for a few decent korean restaurants. the hotel is new restaurant should be opening soon and that will be a nice addition to the hotel no doubt.',happy
id11597,' wonderful welcoming staff who personalize the experience. comfortable quiet rooms that are luxuriously appointed -- overall a great place to stay!!',happy
id11598,' the hotal was in a good location where i take my son on spring break we when to nascar hall frame.. the room was very clean anad the sleep quaility was excellent.. i would stay at double tree by hilton hotel each time i travel somewhere..',happy
id11599,' first the positives this hotel has some great staff who you will find really helpful and friendly. it is also well located for beale street and the main street tram. there is free coffee and donuts available in the morning and lemonade and cookies in the afternoon. the negatives: the hotel is clearly in need of major refurbishment. the public areas are dog-eared and tired. it all looks as though it needs a good clean. our room was clean enough but some other guests found their room to be a bit dirty. when they asked for it to be cleaned nothing much happened. the hotel has a bar which for some odd reason closes for most of the afternoon. memphis itself is a hairy place. you should not stray more than a couple of blocks from the hotel in the direction of the ball park. in the other direction dont stray further than main street.',not_happy
id11600,' incredible views huge rooms that are well fitted with fantastic beds and just all around amazing. it is a great deal too for just how big they are and how close the hotel is to everything. the elevator is a little less than convenient. to only have one with so many rooms was bad architecture. expect some delays and no room to get on during busy hours. the big downside was valet. no exaggeration it took them one hour to get the car. sadly we werent the only ones either. not sure if it was a staffing issue or just poor organization but it wasnt the best way to end our stay. overall id give them another shot because of the room quality and staff kindness but i would certainly bring it up upon check in that i would be leery of valet.',happy
id11601,' the watermark hotel is now mokara hotel and spa. since the rebranding the hotel is about the same (very good) and the spa and rooftop cafe dont seem as good. the rooms and amenities are fantastic as always and the staff is very courteous and welcoming. the ostra café downstairs also serves a brilliant breakfast buffet which was included in our package. first the spa and hotel computer systems are disconnected which adds a serious headache to the hotel guest trying to book spa services. the spa says that they keep the records separate for the customer is protection but every efficient enterprise ive been involved with has had integrated data and those without struggle mightily. dealing with the spa was a mighty struggle to be sure as it took one and a half hours -- -- minutes of those on hold and a long time waiting to be called back while they retrieved our guest info. after being told they would call me back in - minutes -- minutes lapsed before i called back and proceeded to be put back on hold for another -- minutes. the spa really does need to get its act together. the dry sauna and whirlpool are not warm enough and the wet equipment they used to perform the body scrub is not working correctly and their engineers could not get it working properly. thankfully i was offered a discount for this service. we also got sports massage and reflexology treatments which were both very professional and satisfying. the rooftop café now serves food that is heavy with mayonnaise based and cheesy foods salad that is drenched with oily dressing and it is very expensive and not a good value for the food delivered. it used to be a bit less expensive with lighter fare available like delicious quinoa salads. we were at mokara on a weekend package deal that included the room breakfast buffet valet parking and $--- spa credit per night. however when i looked at the spa charge on the final bill it looked awfully high with no added detail. when we checked out i had to ask for the detail of spa charges and i got the sense that my request was out of the ordinary. when they brought the spa detail sure enough there were two charges for the rooftop café for $-- each when we had already paid $-- with tip for the meal. were we entitled to a $-- per person fixed price lunch as part of our package? i dont know because no explanation was offered nor was any apology when i made them aware of the error. have very mixed feelings about coming back here. will probably continue to stay at the hotel but will not be using the cluster that is the mokara spa.',not_happy
id11602,' stayed here for - nights on my way to la from london. very enjoyable stay . location is ideal and service top. i recommend',happy
id11603,' the facts: non-smoking room reeked of smoke as did the lobby. windows were so dirty that you literally could not see out. auto-focus camera actually could not focus past the glass. bathroom full of mold countless broken tiles bathtub is entire surface was chipped off and jagged. electrcal outlet boxes were literally hanging from the walls. i could not even use the restroom. upon inquiring whether we had some kind of reject room we were told this was actually an upgraded room. we left literally -- minutes after checking in but the hotel refused to refund for the room or for a night of parking. this is an old hotel but do not confuse this dump with historic. this hotel is not fit to be a flop house. staff was neither helpful nor friendly. upon check-in the clerk made a major point of announcing to the entire floor that we booked our stay through hotels as if to embarass us about it. no effort was made to try to make us happy or keep us from leaving. this is a kimpton hotel a brand ive had good luck with. someone from corporate should really take a look at these guest rooms and honestly tell me that they would stay there... very very sad.',not_happy
id11604,' the facility is excellent clean good bath products. we took advantage of great amenities for hilton honors guests. the hilton is conveniently located in downtown within a few blocks of the trains and a sports arena. the rooms were decorated in deep purple and bamboo green that grows on you. we had a king sized bed in two room styles. the first was a typical squared room with a bathtub. the second was an irregularly shaped room that seemed to have a bit more room and a walk-in shower with glass doors. there was a flat screen tv with abundant recharging station and computer integration components. we had the benefits of free wifi i do not know if that was a hilton honors benefit or standard. the beds had the european style double sheet folded over a down comforter. there were abundant pillows and the bedding was cushioned with a firm underlay. both rooms and beds were pleasant and comfortable. the fitness center and pool were across the second floor lobby in a ymca. we did not use it but saw people working out through windows above. the minor negatives: located just past the corner of college on third st. the entrance is congested and confusing. the driver is required to turn right across an fast moving exit lane from underground highway. the drive is shared with the entrance to the parking garage. on the occasions of two checkins the bellmen were inside and there was no reception to assist with removing suitcases opening doors bringing carts etc.. my advice would be to enter the drive make a right turn into the ramp on the far left stop in the drive and go check in immediately. at some point a cart or bellman might appear or you can request assistance. it concerned me to see numerous parties fetch carts or remove suitcases and then be offered assistance to their rooms after the hard work was done. if you choose self park you save - dollars and you will need to walk a fair distance. when you return to the hotel you will be on the second level and can take an elevator at the right-far end of this lobby past the bar to go up to your room or down to the lobby. for a short stay i would recommend valet parking. for a woman traveling alone i would definitely recommend valet parking. it appeared that car service was readily available with several cars for hire in the drive at most times. staying in the area: for exiting the hotel to walk about downtown we recommend taking the elevator to the second floor lobby and exiting into the courtyard on the right. (the main entrance has a narrow path and runs adjacent to a moderately steep highway ramp that ascends from underground. ) at the end of the courtyard you will be on college street. if you continue across -rd st. and down college you will first see panera bread and a host of restaurants and services in small courtyards and indoor malls in the following five blocks. there was a cvs in a small shopping area two blocks from the hotel. i did not find that there was much shopping available in the vicinity of the hotel. since we had a car we were directed to a very nice upscale mall (southpark mall) -- minutes away. the attitude of the front desk personnel varied from curt and officious to professionally accommodating. i found the mid-morning female desk clerk to be most helpful. our visit to charlotte was definitely enhanced by the resources of the hilton. i would return.',happy
id11605,' we have just returned home after - nights at the grand hyatt in san francisco stopping there to get over jet lag after flying back from two months in asia. we had a regency club room which really offered nothing more than a not impressive continental breakfast in the over crowded lounge on the --st floor. the room was not large the decor was drab and the furnishings were very very tired. in fact we had last stayed at this hotel -- years ago and i am sure the furnishings with the exception of the very comfortable bed are exactly the same as they were then when the hotel was new. this is the only hotel i can ever recall having absolutely no bathmat or rug of any sort for the bathroom floor and the very low tub-shower combo has no grab bars for safety when using the shower. the grand hyatt up the road in seattle is one of our most favorite hotels in the world and the grand hyatt san francisco could certainly take some lessons from her seattle cousin!',not_happy
id11606,' manhattan offers travelers a large array of high-end choices some of which are landmarks like the waldorf and the waldorf towers. while ive enjoyed the stark modernism of the four seasons and the mandarin i keep coming back to the towers for its incredible beauty and sense of history. the rooms in the waldorf itself are lovely and beautifully maintained by a very large housekeeping staff but the towers suites each tell a story about the world political and entertainment figures who have visited or lived in each. it is great fun to have a full dressing room or fireplaced living room or perhaps even a large dining room and kitchen and know history -- or an interesting romance -- happened in the same place. while the regular part of the hotel may seem like another nyc tourist trap the staff at the towers works hard to make you feel your privacy and comfort are their goal. of course it is not an inexpensive choice and the parking price keeps going up but it is an incredibly well maintained landmark property.',happy
id11607,' i attended a convention and stayed - nights here. definitely ask for a room with - beds even if youre travelling alone because the room was huge and preferrably one with the - baths. i was charged the same rate as a fellow traveller who had a cramped one-bed room. the staff is excellent and knowledgeable. i could not exit my room without being hello-ed by the cleaning staff even. good food is on every corner. there is a little mom-pop diner on the same block check it out for cheap good breakfast. room was spotless all week and concierge desk very responsive. no view but i didnt spend much daylight hours in my room anyway so no big deal. bellhops fast and gracious. all furnishings and appointments luxurious and newer. i would highly reccommend this place.',happy
id11608,' stayed for five days at this hotel. reception staff were friendly and courteous. on check in a preauth was taken from credit card for incidental charges of which there were none. we were told on check in room was prepaid and told on check out there were no charges. we arrived home after travelling for a further week in the states to find the hotel had charged our credit card for accommodation. emailed with no reply. phoned (after staying up to coincide with time difference) and reception confirmed we had been double charged but we would have to discuss with kaye to have it refunded. emailed again (twice) and were told that it had been refunded. on checking credit card statement discovered that the hotel had deducted yet another charge for accomodation and then deducted a further doube charge and refunded amount but after all transactions on credit card we are still out of pocket by $---. now i have to chase the credit card as i am receiving no reply or acknowledgment of responsibility from the hotel. wish i had of read more of the reviews that mentioned similar credit card problems with this hotel. it is a shame that this debarkle has soured our stay at the hotel which as i mentioned was quite comfortable. chookas though to the restaurant staff and reception staff. obviously the account department needs some staff changes.',not_happy
id11609,' this hotel was recommended for guests attending a special wedding last weekend. our party included - rooms and a separate suite. our rooms were all close together as requested. the suite was a great place for us to gather after the reception and for morning coffee. and what a nice bonus to raid the pantry . i missed a coffee maker in our room but saw from an earlier comment that one was provided when requested. i was very impressed with the hotel staff from reception to valets. all friendly and professional. unfortunately we were too tired after the wedding reception to make it to the hedley club and listen to jazz. another time. we also didnt have a chance to try the restaurant. another time. we look forward to staying here again. this is an excellent location to downtown san jose and the hp pavillion.',happy
id11610,' the hotel is in a good location close to union square and everything else you would like to see. the staff are very friendly and helpful. the room i was in was a bit small but it is fine for a single traveler except that there was not much room to put my luggage. im not fussed about that. my room was on the first floor just above the reception and like some other review said yes it was kinda noisy because it was facing the road with restaurants pubs and the theatre but the noise dies down later in the night. just make sure you draw your curtains when you are changing!',not_happy
id11611,' i would not recommend this hotel unless location is your main motivation. the bathroom was unacceptable. the sink was rusted the shower leaked all over the bathroom floor there was hardly room for one person in the bathroom the toilet made noises all night and was old and dirty the hot water in the sink didnt exist. the hot water in the shower was fine. the radiator heat made clanking noises all night. the bed was fine but the other furniture in the room was in not so great condition. the walls were fine and the carpet was fine.',not_happy
id11612,' i cannot say enough about this hotel. i live in chicago and booked this for my wedding weekend and i didnt want to leave! the decor of the common areas and rooms are stunning from the moment you pull into the english-style courtyard. you dont lift a finger in the hotel as staff is very attentive and detail oriented. we had an instant upgrade upon arrival to a ---- square foot suite with a balcony. the bed is the best bed ive slept in and the bathrooms are very luxurious. the spa is gorgeous and relaxing and i had the best massage of my life there. the staff also had homemade pastries champagne and rose petal on the floor as a surprise on our wedding night. they accommodated any special request we had.',happy
id11613,' i would not recommend this hotel at all. my flight was delayed so after a sitting in the airport for an extra couple hours my reward was that they were out of rooms so i was offered a living room with a pull out couch. i travel to the area frequently and thought i would try something different by staying here. will not be coming back again nor will i recommend to co-workers. as others have mentioned parking is expensive so consider this when comparing hotels in the area',not_happy
id11614,' what a great experience! i visit boston about every six months and will definitely stay here again. the staff is fantastic (andre trevor aimee). the check-in process was smooth and my girlfriend and i absolutely loved the room. valet parking takes the worry out of finding a parking spot in the city and the cost is very reasonable for what you might pay for parking in the back bay or other parts of the city. the beds were comfy and our room had a flat screen tv with a plethora of channels to choose from. the location is superb as well...just a short walk for the green e line that takes you right into the downtown area. as i said i would definitely stay here again. thank you envision for making my experience in the bean a great one. - jason v.',happy
id11615,' ive stayed quite a few times and while the elevators and slow and a couple of the reception staff arent very friendly i have enjoyed the clean comfortable rooms and nothing beats the location. parking is a short walk. loading and unloading in front of the hotel is not easy but one only does that upon arrival and departure. close to shops and restaurants.',happy
id11616,' great hotel (but it should be great for the price--when did a good big-city hotel room get to be --something a night? i missed that memo...). wonderful staff. the concierge did what concierges are supposed to be able to do--make good tables appear at great restaurants that we wouldnt have thought of otherwise the valets knew foolproof (important in boston) shortcuts to anywhere we wanted to go and overall it just felt like the machine was really running well. even at the high-end the rooms arent exactly huge with a single king and would be really packed as reported elsewhere with two queens. closet space is at a premium with the safe a big drawer and the ironing stuff taking up a lot of room. we had trouble finding room for - days worth of coats and clothes for two. we did like the comfy-modern decor and the views from the upper floor rooms with the floor-to-ceiling windows can be pretty jaw-dropping. (chatting with someone at the university (i think it is a law school) across the street he pointed out that the views in those big windows can be pretty jaw-dropping too. this isnt the only building on the block with -- floors and that aint one-way glass folks...)',happy
id11617,' hi! i would like to say that this hotel isnt the best but ok. the rooms and beds are modern but we found the room to be a little not the price. the breakfast downstairs if great! with a buffet with all kinds of delicous food. tip: do not eat at the holiday inn across the street. the everything is cold eggs are chunky pancake under cook bacon tastes weird. the location to the hotel is fabalous because we could walk to union station and take the metro. i suggest not using the gift shop because the prices are high! i think the check in was a bit slow. we had to wait -- min. before checking in and our children were goin wild. the staff should be better because a woman almost ot her purse stolen with a umbrella!! i would stay here again because it has a wonderful location and a awesome breakfast. i would not stay here again because of staff service and rooms.',happy
id11618,' the milford plaza is located just off times square the location could not be better. they are undergoing a massive refurb which does give off a bit of a chaotic vibe when there are people painting the walls where dozens of people are queuing for the elevator. the rooms are good for the basics good tv with plenty of channels and an ipod dock comfy bed but only three small pillows between two people can cause an argument between a tired couple. all in all youre in nyc and not spending much time there apart from sleeping and apart from pillow shortage it does the job.',not_happy
id11619,' i came back from a trip to san diego a couple of days ago and really liked a stay at this hotel. positive points: clean and quiet room comfortable bed very short walking distance to convention center fast cab ride to-from the airport complimentary breakfast and evening desert at the lounge and fabulous view of the city from windows at night. negative points: no refrigerator or microwave in rooms. location was great- at the gaslamp district windows facing petco park. overall excellent stay and would stay there again next time. highly recommend.',happy
id11620,' location is great. lobby is grand. but the hotel relies on only that charm to operate. we had a dirty room and the toilet didnt flush properly. we were also missing a bedside table and lamp - we raised these issues to the front desk to - different people throughout the day and still nothing was done. when we specifically raised the fact we kept tripping over the makeshift bedside lamp cord they said dont worry we wont charge you if it breaks. they treat their guests as if they were a nuissance. shame. could have been a great experience. look carefully at alternatives as booking the wrong place can significantly affect the overall experience of your stay.',not_happy
id11621,' the stay was fine. i would have like to know ahead of time about the $-- valet fee there truly was no where else to park. unfortunately the staff rented a few rooms to some younger possible partiers and i was awakened at - and - in the morning. there was not a security on site to quiet them down. also all of the rooms look like one another and finding the room was like trying to get out of a vegas casino they all looked the same.',not_happy
id11622,' i stayed at the westin downtown last weekend. it was my first time but im sure ill be back. the service eas great starting with the valet team. check in was smooth and the rooms are amazing. my room was huge and had floor to ceiling windows with a great view of the city. thank you westin team for a great trip!',happy
id11623,' here on business for - nights booked a junior suite thinking that it might allow meetings. first thing noticed: a suite just means there is a sofa in the room not that there are two rooms... major thing is just how noisy it is. geary is a busy street - lots of cars at all hours of the night and about a fifth of them have noisy exhausts. the double glazing seems to cut out none of it. added to that a uk city level of passers by in the street (there are a good bunch of istreet locals and-or homeless in the blocks around) who dont mind making as much noise as they want. again the double glazing has no effect. on this third floor room there is rumbling all night - sounds like trams- subway but who knows... this part of geary is right at the end of where san francisco seems upmarket and right where it turns downmarket (massage parlours etc.). all that said the grand café is excellent for breakfast and brunch and the hotel staff are really helpful. it just doesnt lead to a restful stay.',not_happy
id11624,' my husband and i really enjoyed our upgraded room the executive balcony suite but upon checking out we were incorrectly charged over the rate i was quoated until i called and got it straightened out. the room furniture was some of the most comfortable of any hotel we have stayed in. the bathroom towels were some of the roughest i have experienced and the lighting in the master bath was quite dim with no light over the shower. i did not care for the location being surrounded by glass condos and felt i was in a fish bowl. the restaurants were too gourmet for my taste so we actually walked to the westin and had a very good dinner. i would definately stay elsewhere the next time visiting seattle. the hotel was sold out but we never saw any one else.',not_happy
id11625,' other reviews make it pretty clear that you need to weigh the age and condition of this hotel against its great location and relatively economical rates. some good points: a starbucks and the e street cinema (an art house) are located close by. there is a good range of tv channels. i stayed there in early november. i had spent the night before in a smart modern hotel and it took a day to adjust to the run-down condition of the harrington. there were two problems i had that i have not seen mentioned in other reviews.. the shower and tap-faucet had to run for minutes before the water was warm and it was never really warm enough certainly not hot. nor was the flow of water plentiful. the hotel also attracts parties of young people. i was woken up after midnight by the arrival of one excited group at rooms adjacent to mine. and they had the habit of leaving their doors open with a consequent increase in noise visiting each other and making a commotion in the corridor late at night.',not_happy
id11626,' i love staying at the magnolia. everyone is always very friendly professional and curtious every time i stay with them. the beds are so comfortable and i love the over sized tubs. free cookies and milk at night... hello thats awesome! i especially love the rooftop pool the view is amazing. anytime i just want to get away i come to the magnolia i wouldnt stay anywhere else. when you first walk in the ambience is just so overwhelming in itself. i suggest staying here to everyone that i know because it is such a wonderful place. the only thing bad i can think of is.... check out! i just dont want to leave!!!!',happy
id11627,' didnt book via internet just went in and requested a room very friendly and helpful staff. two floors of rooms but no elevator (that was our only disappointment). room very neat and clean and good internet access. continental breakfast included in price very good but no hard boiled eggs like some of the other quality inns.',happy
id11628,' we had a great stay at the knickerbocker and had been a little wary after reading all the bad reviews. our room was clean the bed was fabulously comfy the bathroom was stylishly tiled and immaculately clean. it was very quiet and we slept in until almost -:-- one morning. breakfast in the little lobby restaurant was ok (i had a spinach omelet which was great; my husband had french toast which was a little dry). with all the other options in the area choose the restaurant only for convenience since the food was only average. parking fees are exhorbitant @ $--.-- per day. choose to self-park across the street if you wont be using your car (they charge in-and-out fees the valet parking does not).',happy
id11629,' location location location...it is wonderful from that perspective. the rooms are clean and the beds comfy. but there were a few issues.....the toilet paper was so bad that i ended up buying my own at the local store. the phone didnt work and whoever did the renovations was obviously a novice. the thing that bugged me the most was that the shower didnt drain and when i asked management to do something about it they did nothing. so while i liked the place i wouldnt pay the price for a room that had too many issues-despite the fabulous view.',not_happy
id11630,' only --minutes walk from the white house. - minutes from the blue line metro station.',happy
id11631,' we stayed at the orchard hotel for two nights (june -th to -th). cannot complain. the rooms were very comfortable and clean spacious enough for two adults with huge luggages. wasnt much of a view but that is to be expected. the bathrooms were bright and spacious - very cheerful - though ours only had a shower (so be sure to ask for one with a bath if you need one). continental breakfast served was more then adequate and in a nice and pleasant restaurant in the hotel. again very bright and cheery. the staff were superfriendly and location is great. the option of renting dvds from the front desk was a nice touch only drawback would be the limited room service. so we found ourselves in a small fix when we ended up hungry at - am as a result of terrible jet lag. nevertheless the hotel is surounded by nice restaurants so if youre eating at normal times there is little need for room service. having stayed in many larger chain hotels the orchard hotel was a really pleasant surprise. i would recommend it!',happy
id11632,' we were traveling to new york for a business trip. it was close to the convention center and a reasonable price. once there the nightmare began. there was mold and mildew on the wall. the bathroom door wouldnt close. the bottom frame of the bathroom door was rotted out. the sink was missing a leg. the shower curtain was missing half it is hooks and the floor got flooded at times. there were two people in the room and the maid service left only one face cloth. we requested additional towels and they took them when they cleaned the room. the hallway carpets were disgusting. we tried to change rooms but were told the other rooms were worse...worse! management wouldnt even talk to us. i would never stay or recommend this hotel to anyone. buyer beware! if it sounds to good to be true it usually is.',not_happy
id11633,' we stayed at the marqueen in early november. it is just up the hill a few blocks from the space needle and if you walk through the park you pass through the old grounds of the worlds fair of ---- called seattle center with the international fountain & the entrance to the monorail which goes - --- miles to downtown to nordstroms and other transportation such as the last stop of the metro which comes from the airport and buses. you can use the bus system to get to the boeing museum of flight that is out by the seatac airport. it is also walkable to go down the hill to the waterfront pikes place market and the original starbucks which is across the street from the market. there is a store that makes its own cheese a number of bakeries and fruit stands on the way down the hill. we left from one of the piers on the clipper to victoria to stay a few days. the hotel is an experience in that you go back in time to an earlier day. it has quite a history. dont expect it to be modern but do expect comfort cleanliness quietness and privacy. we did stay long enough to use the kitchen facilities but it would have been convenient. the sitting room was small but comfortable & we spent time there planning our trip using our computer to make reservations and finding information. the lobby and staircase are gorgeous and the desk help and bellhop were cheerful friendly helpful and informative. they can give you directions! yes there is no elevator but the stairs arent that bad and they helped us carry the suitcases up. the breakfast is basic but just fine. the lady helping to set it up was very friendly. we took a couple of granola bars for the road after having morning coffee and tea. you could have bagels oatmeal toast fruit etc. there is a coffee shop-bakery next door that has more if you want it. the mexican restaurant across the street is excellent and not overpriced. it is a hoppin place on the weekends because of the bar attached and there was a line to get in. probably quieter during the week. we stayed in the back of the hotel which was very quiet but there isnt a view since there is a painted mural brick wall in the back. the price of the hotel is a real plus since at the time we booked it was the off season but only about $--- a night. we enjoyed our experience and had wanted to stay in a historic hotel that was accessible to the sites.',happy
id11634,' we spent - nights here in september. we had originally booked - nights then decided to stay a -th night. front desk help (all shifts) was so helpful. extending our stay was an easy - minute process. every staff member was smiling and welcoming. one evening it stormed pretty hard and our umbrella was in our car. without hesitation one of the valet guys quickly ran to our car to retrieve it. great service all around. our -rd floor queen room was kept spotless and well supplied. no noise great ventilation great water pressure in the shower very comfortable. fee wi-fi was very much appreciated (one minor complaint: wi-fi was spotty one morning while trying to connect. a call to the front desk and a system reboot solved the problem almost immediately). the location is perfect - within walking distance to everything downtown indy has to offer: circle centre mall restaurants bars monument circle lucas oil stadium. had a delicious dinner at palomino is famous corned beef at shapiro is deli great stuffed breadsticks and long islands at kilroys. heard some great live music at tin roof. oktoberfest on the circle was pretty cool. except for driving to visit friends and to visit some of the local breweries we never needed our car. my one suggestion would be to supply rooms with a mini-fridge...to store left-overs :) overall this is a great reasonably priced hotel that fit our needs and exceeded our expectations in many ways. we will definitely return.',happy
id11635,' stayed here recently for a - day getaway and was very . it is an extemely walkable distance to some great dining in charlestown our very quiet room looked out on to old ironsides the included breakfast buffet had a nice selection of breakfast items with friendly attendants and the valet parking was as easy as could be for in and out exploring cambridge and boston. some drawbacks are that room service is not available - but with the small kitchen we were able to keep plenty of beverages and snacks on hand for down time in the room - and it is a hike for a t stop but i would absolutely stay here again.',happy
id11636,' i stayed here - days for a conference. the hotel is very new the club is good and the room on the --st floor was well appointed with a good view. the big problem is the internet for which they charge $-- a day. it periodically slows down to a slow crawl to the point where it takes - minutes for a page to load. i ended up using my att dongle to pick up internet from the cell phone network. for this reason i would not stay in this hotel again.',not_happy
id11637,' i took a trip to san francisco with my boyfriend over spring break and we initially booked this hotel because of the wonderful free shuttle service that was included with the stay. the hotel itself was nice and clean and the free continental breakfast was pretty good. one specific employee anton who was also a shuttle driver was extremely helpful and very accommodating. he would go out of his way to take us where we wanted to go was super friendly and very informational. on our last night we had asked him where the best place was to have brunch in the morning and he actually took time out of his day to type up a list of the best brunch restaurants in the city for us!!! he was awesome! one of the best customer service experiences ever!!!!!!!!!!! i would return to this hotel due to the great customer service. thank you anton!',happy
id11638,' we spent - nights at the liaison and were extremely with the quality of the room the hotel is location and the service. it is only a couple of blocks from the capitol and the mall. we were in town to see the sights and visit some museums and this hotel was perfect for our brief stay. very comfortable bed and the room service was fast and courteous. terrific experience!',happy
id11639,' this hotel was horrible. there was mold and dirt everywhere. the roof was patched up because of leaks. it was half popcorn and half leak patches. the tv was like -- years old and channels were extremely grainy and the color for all the channels was purple. most of the walls were painted black as to hide blemishes. they were also very poorly painted. the doors were spray painted black in some parts to hide blemishes. also the bathroom tiles were spray painted in white. all furniture was very beat up. bathroom sink leaked on the bottom. it was snowing when we stayed there and the heater wasnt working. the carpet was filthy and had nail clippings that hadnt been vacuumed on top of this the parking was spooky. it was underground. it reminded me of some sort of horror movie were you are in a filthy gloomy underground parking were most of the lights are broken or blinking. it had no sort of night security whatsoever and anyone could come in. i was very concerned i wouldnt find my car the next morning especially since memphis has some of the highest crime ratings in the country. right by the elevator was a sign that said that they were not responsible if your car got stolen. very comforting! on top of all this they charge you $-.-- for parking. this is on top of your rate and they wont tell you about this until you leave. very sneaky and almost fraudulent since the booking was already prepaid. the elevators were nasty. made horrible noises and stunk like cigarettes. the staff was nice but dressed unprofessional. i was greeted by a guy that had a bandana on. and to make our stay spookier this a ten story building but they were only like - other people staying the night. we were on the -th floor.... sooo everything was very quiet but not in a good way. only good thing: the bed it was pretty comfortable. don t trust any pictures you see this place is a dump!',not_happy
id11640,' i would expect nothing less than great service from a marriott. i am there on business often. it is a good choice!',happy
id11641,' from start to finish our experience in this hotel was wonderful. the reception staff were welcoming and helpful. my husband & i had a city view room on the --th floor which was fabulous. the evening wine hour was a welcome relaxation time after walking the city all day. the situation of the hotel is perfect with easy reach to downtown and mid town. i would stay here again without hesitation.',happy
id11642,' this hotel was in a great location and absolutely gorgeous. the rooms were slightly on the smaller side im assuming because the hotel was built a long time ago. wonderful service the staff was welcoming and very helpful. this was a great experience.',happy
id11643,' after a delay we got this hotel for one night. the hotel is arround -- minutes from the airport and you can by brought to the hotel by horel shuttle bus for free. the rooms are very clean and the service is great. very good breakfast only for diner is nothing nearby and you have to take diner in the hotel. the variety in the menu are very small. very important was that their is a possibilzy for late check out for free.',happy
id11644,' i thought this was a very nice hotel. the beds and linens were comfortable and the breakfast was excellent. we did not have to wait in line to check in or to use the computer.',happy
id11645,' great hotel in terrific location. we walked everywhere from the hotel. the room was spacious quite and extremely comfortable. the complimentary breakfast was excellent - huge variety of fresh fruit freshly squeezed juices and a variety of breads and bagels. extremely helpful staff in breakfast area. the ability to make tea or coffee at all times of the day in this room was an added bonus especially after a day is sightseeing or just to wind down before bed. i would definitely stay here again.',happy
id11646,' the hotel is well maintained the room my family and i stayed in (penthouse b on the top floor --th floor) is a nice room although the view from the balcony (yes the penthouse rooms pha and phb have balconies) overlooks the backs of other tall buildings. im sure pha balcony views are much nicer as they overlook the city streets. the room was in great shape furniture in great shape and the kitchen well equipped. we got into our room in the evening and discovered a hot room - radiator type heating with the valve on full output. so after figuring through it was able to lower the temp. breakfast is so-so only because me and my family werent crazy with this cheesy sauce they put into their egg omelets. if they did away with the cheesy sauce and maybe served scrambled eggs breakfast would have been more enjoyable. also the staff were kind of slow to replenishing the supplies. the eating area is small so we just took our food up to our room so no big deal. the only major issue-problem i had with this hotel (being on the top floor) is a water pump that lives up there on the top floor in the walls to support water pressure for the building. the first night there i got no sleep as this water pump kept cycling on and off every ----- seconds and as it cycled it would make this huge loud banging (almost explosion) sound that would keep me awake. after speaking to the maintenance guy the next day (he was very helpful) he was able to work out a solution - the solution was to put this water pump in manual mode and thus keep running all night which then it would make a constant humming sound. but it worked i was able to sleep through the humming and was for it. since ive left the hotel i did fill out a survey for best western and mentioned this as a bad experience for me i heard back from the hotel manager and he apologized and said something was wrong with their system as typically this pump is cycled off at nights and should not have been running at all. so if you stay there and happen to be in the top - floors you may want to remind the front desk to cycle the pump off at night. oh and i feel it is important to note the hotel is internet connection (wifi and wired)....it was awsome. the wifi connection i had in my room is super fast just as fast as my home cable internet connection. the best ive ever had staying at a hotel.',happy
id11647,' very nice hotel close to downtown fort worth. front desk staff were friendly room was clean and very comfortable. location is a bit weird there is only - entrance and its hard to spot the first time you go by it. if you miss it you have to go all the way around and try again.',happy
id11648,' had an easy check in check out at this hotel. front desk was extremely pleasant ( i believe her name was ali). hotel room is very modern and typical morgan hotel style. sleek & contemporary. loved the bathroom no tubs ladies. bed was super comfy. was only there for one night but will be coming back again. location was great walking distance from south station. unfortunately left my favorite belt in the room and i have yet to hear back from housekeeping and security if they have found it :(. overall great hotel. lil pricey but your paying for the amenities.',happy
id11649,' all i can say is horrible! this place was old smelly and the customer service was just awful. we were looking for an economical place to stay for the night and let is just say you get what you paid for . upon arrival we were greeted at the counter by someone who just did not care about customer service. then when we entered the room we were overcome by an awful smell in the room. we proceeded to contact the front desk of our problem and in reponse they sent their maintenance employee. when he met us in the room he proceeded to tell us that he did not smell anything unusual that this was normal. then the next morning the breafast waiting for us was just awful. i would advise anyone to never stay here! pay the extra few bucks and stay somewhere else!',not_happy
id11650,' the michelangelo hotel is a nice boutique hotel with elegant and luxurious furnishings from the hotel lobby to the room itself. in the hotel lobby there was coffee tea croissants and sort of muffins free of charge in the morning. the room was very spacious by new york standards including a large bathroom. in addition the airconditioning worked very well. its location is within very short walking distances of theatres shops restaurants moma and central park.',happy
id11651,' the lobby looks very nice checkin itself was also fast. there is a big parking reachable from the lobby. the elevator is dated but it takes you to the right floor. there is a free ice machine on the hallway (our floor was number -) and soda machine. the room was very clean and had a good size. we got - queen beds and a wooden floor no carpet! there is a quiet airco on the room as well. the bathroom is very small! you cant stand in it with - persons! the shower was ok hot-warm water was working fine. overall good room with parking for a very good price. i believe the other bad comments here for this hotel but my experience was totally different!',happy
id11652,' this hotel was quite a disappointment. my boyfriend and i checked in late evening after driving across the u.s. to get to san diego. we knew we wanted to stay in the beaches area of the city so when we arrived at mission bay and saw the hyatt islandia it looked like a nice place to stay. unfortunately the room we were assigned was very disappointing. it was a ground level room facing the side parking lot. when we got into the room i discovered that there were left over shampoo and soap (from the previous occupants of the room) in the shower and sink areas that the maid obviously forgot to dispose of when she cleaned the room. the waste bins were also full of trash. this is kind of creepy to check into a room and find that there is still trash and toiletries from other people. the food is extremely bad in the hotel is cafe and restaurant. after just one night my boyfriend and i decided to check out and find another hotel. needless to say the hotel is extremely lacking in certain areas. i would not recommend this hotel - especially for the price it is quite unreasonably priced and you wont get much for your investment.',not_happy
id11653,' stayed for - nights in may of ----. manager greg not fair with the room rates gave price breaks to certain guests for ocean view but would not accomodate other guests with same promotion for regular roooms. no air conditioning in upstairs room room was never cleaned properly never swept under the bed sand in shower sheets not changed. greg was rude and very defensive when you asked for just little things such as extra towels like you were bothering him. stay elsewhere not worth it. horrible!!!!!',not_happy
id11654,' this is located right beside the courtyard marriot and that seems to be the best way to explain it to many of the taxi drivers. the staff is the friendliest i have seen in the area and willing to go the extra mile to help guests out when they need it. guest laundry facilities are available. there is no shuttle from this motel and you will need to get a taxi or rental car to travel to most places but when you factor in the much lower price and the fact that the staff is so helpful it is a small sacrifice. we highly recommend this place to first time visitors on a budget who want to be centrally located to sea world balboa park and the harbor.',happy
id11655,' we were visiting northern virginia for a wedding and tacked on two days in dc. this hotel was quaint clean had a very helpful staff and was within walking distance to the capital mall and extremely close to union station a good place to grab a quick breakfast. for us the bonus was the dubliner an irish pub attached to the hotel. the food was delicious and we thoroughly enjoyed the live irish music that is offered nightly. the only drawbacks were that they charge $-- per day to park and that there are too many bellboys milling about expecting a tip every time you walk by.',happy
id11656,' we stayed here friday night of labor day weekend. at check-in i asked to be located away from the very busy highway and was assured that i would be. i didnt even check when i got to the room as i trusted the friendly but not very competent desk clerk. when the air in the room shut off surprise - road noise and lots of it!! the room was pretty good and it was nice to have a refrigerator in the room. it was clean and new and the beds were supportive and newer. but the internet overloaded in the evening and i experienced multiple timed out connections before just giving up. we also had noise issues that were partly due to the inexpensive construction of the hotel and partly due to the fact that many people just use no manners or restraint no matter the hour. we wont stay again based on the internet problem but the room quality and cleanliness were good if you have no internet needs.',not_happy
id11657,' not going to lie the initial impression i had when i first walked in was impressive. too bad it all went down hill from there... i was given a room on the same floor as the pool and the entire floor smelled of chlorine. i got a headache as i walked down the hall to the room it was so strong. the room itself was alright but defiantly not what i except in something that is a part of a luxury collection. the sheets were nothing superior and most of all the as advertised pillow top bed non-existent. i called the front desk to see what the deal was and was told all the beds were the same. a very nice manager from house keeping came up to see if something might have been wrong and confirmed for me the mattress was how they all are. she then told me she agreed and to say pillow top was indeed misleading and her thoughts of pillow top were the same as mine. she said there were - feather beds floating around the hotel and she would see if she could get one from our room. clearly they were taken but other ppl expecting pillow tops lol.... the biggest problem was the guests in the room next to us the last night there. to cut a very long drawn out story short the couple were in some kind of a big fight lots of yelling (we know their names as a result) the guy locked the girl who then proceeded to scream out of the room and so on. this lasted for a couple hours even with calls to hotel security. it was a mess and very upsetting. next morning on checkout i discussed this with the manager who told me i could have changed rooms at -am??? and then proceeded to tell me they were sold out but i could have had some super small room?! i didnt pay for a smaller room and all this drama! he then told me he would take off the movie we rented in the room. i told him he had to be kidding. eventually all room incidentals were taken off. however after checking my cc a week later no credit appeared and i had to call twice before the credit was indeed issued. all in all i should have stayed at the westin around the corner and had a much better experience for less. i will not be staying there again and the term luxury should not be granted o this hotel. its nice but not what you would hope for going into it.',not_happy
id11658,' my last review of a nyc hotel was for the renaissance new york hotel --. i said it was my new must-stay hotel in the city or something along those lines. i should have listened to myself because so far on the ave hotel has proven to be new must-avoid hotel. normally my work brings to midtown but this time i have meetings on the upper west side. so wanting to avoid a long taxi ride i decided to stay local. big mistake. i paid extra for a king sized loft room on the --th floor that boasts a large balcony. i thought that sounded like a pretty rare perk. i also participated in one of their online promotions and received a voucher supposedly good for a free automatic upgrade to a larger room with a larger balcony on a higher floor. when i arrived i was told that no upgraded rooms were available but that my room was very nice and that i would be extremely happy with it . guess what?!?! i am not!!!! right now i have my curtain drawn and am looking at about three dozen workers hammering drilling etc. at the top of a construction site that it is exactly level with my room. they started at about -:-- am and i expect theyll keep going into the evening. if you want to sleep or think do not stay here. at least not in their rooms on the --th floor. as for everything else: - no room service - smallish rooms - you have to pay for wi fi - relatively high price for area - furniture a little worn - small tv the only good thing ive noticed is the staff. even though the front desk didnt honor my upgrade voucher they were very friendly and efficient. but that is not going to help me sleep tomorrow morning.',not_happy
id11659,' the location of this hotel is great. near -th street and the financial district as well as a short drive to ut. it is an older property which is reflected in its smallish bathroom though it is fairly well kept. the rooms arent huge even for a one bedroom suite however theyre spacious enough. my only complaint was that the room while serviced every day never got a resupply of amenities until i called and asked on our - day. they graciously provided me with a few extras even though i didnt ask and ended up leaving them there. i wouldnt have thought such an important room point would be neglected for - straight days. the pool was nice if a bit spartan. the pool guy daniel made it all worth the visit with his outstanding service. id visit again for sure but would probably opt for the view of lady bird lake rather than the city view.',happy
id11660,' while the housekeeping girls were great the front desk staff were indifferent and had the i dont really want to be here id rather be some place else attitudes. ask them for assistance and they seemed unsure of their jobs. they boast a business center but it is really two computers and a fax machine in a hole-in-the -wall closet. the hotel seems to be extremely busy with events going on and travellers coming and going but it is very lacking when it comes to the rooms as well. first the linens smell like they are partially dried and put up wet and they have a sour odor to them. then sheets do not fit. it is an every night struggle to get up and put the sheet corners back on the bed. the comforter is anything but comforting! the batting you know the fluffy stuffing inside is extremely lumpy and is hideous to look at. second the smell of raw sewage that seeps out of the bathroom drain pipes is over-whelming. it permiates everthing! there is a small kitchenette a microwave and sink that is not bad but the dorm fridge has no freezer section nor can you control the temperature. the -th floor where to start? it smelled like the chlorine from the pool and it took over the whole floor. there must have been some kind of leak because there was some really healthy black mold growing along the base of the wall just outside of the pool. the area is conveniently located between dorchester and roxbury in easy access of logan airport mass pike i--- and a shopping plaza. but while i was here i googled boston police departments website and found that there is a halfway-rehabilitation place directly across the street that houses -- registered sex offenders glad i didnt have my kids with me!! the restaurant they make it appear to be a three star restaurant with bar-sportsbar but the one night i did order from there it was almost inedible. the main course had to have been microwaved because although the outside was very hot the center was ice cold. the garlic bread was rock hard and had some kind of nasty cheesy-parsley topping added to give it more flavor maybe? the high-speed internet was anything but high speed and would kick you off just because!! parking is not free. it is in the garage across the street for $---week. the almost constant wailing of ambulance sirens is almost enough to drive someone insane so good luck sleeping because next to boston medical it is an absolute constant sound night and day. sweet dreams!!',not_happy
id11661,' the location is great. the front desk service was fine however on the - occassions we asked concierge for assistance we were treated rudely and dismissively. in fact i found the concierge treatment quite upsetting. - query was about alcatraz tours and we were rudely told they are all sold out and no further effort was made to suggest an alternative. the second query i asked where a certain street was and the guy looked at me and said i have no idea what you are talking about . just so rude. it is a shame the helpful front desk staff cant also do the concierge work. rooms are exactly as pictured and described but many parts of the hotel ie) hallways show signs of wear and tear. on a few occassions we were waiting for ages for lifts as they were being used by maintencance staff. there was just something not right about this place we couldnt put our finger on it. it is like a mediocre hotel pretending to be exclusive. dont get a street side room - very noisy.',not_happy
id11662,' my two adult daughters and myself spend mother is day weekend at the courtyard. we had a room with a king size bed and sofa bed. the room was large the price was reasonable and the staff was helpful and friendly. we are museum goers and it was an easy walk to the moma. a long walk to the met but it was a beautiful day and pleasant walk througth central park. there were a number of reasonable resturants around the hotel. one could eat breakfast on the --th floor (a fairly new addition i think) and there was a starbucks around the corner. there is also a pleasant lounge to sit on the same floor and free coffee is offered as well as computer use. the only complaint...the sofa bed was not comfortable as it could have been.',happy
id11663,' okay hotel offering the normal facilities. the hotel does need a make over and update on the bathrooms. service at the reception and restaurant is good. internet connections not everywhere in the building good signal and high speed not as high speed as you might expect. location of hotel is okay but you do require a car to get somewhere. some restaurants on walking distance.',not_happy
id11664,' im starting this review at --stars which may change depending on how our stay goes. yes that is right we havent even stayed at this hotel yet but the experience thus far has not been very good. i called the hotel a week ahead of my scheduled stay (-------) to make a request for a great room with a great view. simple enough right? first let me tell you why i made this seemingly simple request. im planning on proposing to my girlfriend while in san diego and of course i want everything to go well...everything from the hotel to the restaurants to the proposal itself. i want it to be an experience. so i called up sheraton reservations and was told that i would need to speak to the front desk reception as i booked through a third party (priceline). after being connected to the front desk i explained that i am proposing to my girlfriend and want to get the best room for this experience. the woman i was speaking with seemed to care less. dont get me wrong she did the minimum of what she was asked to do but she showed no real care. she explained that i was currently booked in the bay tower and could only stay on a floor no higher than the -th. really? she went on to explain that if i wanted a higher floor i would have to pay $-- extra per night. ok..if that is what it takes no problem. i mentioned to her that i had read lots of reviews saying the bay tower was not preferable and the main hotel was much better. she admitted that the bay tower was kind of far away but it was quieter and the rooms were bigger. ok...sounds fine but i told her that i was concerned because of all of the reviews. so i asked what she would prefer if she were receiving a marriage proposal...which tower-room-view would she prefer. all she said was it is up to me what i want to do and she will make the request. this was less than friendly or personable and it showed a real lack of caring. at any rate i agreed to pay the $-- extra per night for a bay tower room above the -th floor. i made a request for room on the --th floor with a good view...so let is see if i get it. i hope the concierge is more caring and sincere as i plan to ask him-her to have champagne waiting for us upon our return to the hotel after i propose. i will stop the review here for now. i really hope i can come back to this review and put - stars on this upcoming stay. wish me luck!!!',not_happy
id11665,' i cannot say enough great things about this property. from check-in to check-out the staff was great. we arrived late valet was waiting for us when we got there and collin at the front desk was very professional. the public areas are beautiful and the rooms are flawless. if you are going to the san diego area stay here. you wont regret it.',happy
id11666,' the hotel was clean staff was friendly cost was less expensive than other area hotels noise level was great (although we had neighbors we did not hear them) checkout was effortless (less than - minute) valet was prompt. would highly recommend.',happy
id11667,' we have spent spring break at the pointe the last - years. sweet peaceful (despite lots of kids) resort. we have always stayed in a casita. we have noticed that the resort was getting a little worn.....this year was the worst. casita not worth the price we paid we ordered room service and the tray was left on porch for three days we called am and pm for three days to pick it up. housekeeping could never get the request for -. towels each day dont think that is unreasonable for. three guest. better bet in this area for a resort is hilton tapatio or wigwam resort both upscale and worth the money.',not_happy
id11668,' this was my -rd visit to this particular hampton. it is convenient to the jacksonville equestrian center and is just off i---. it is farther to the tourist attractions of downtown but as such is reasonably priced. the rooms are standard for a newer hampton as is the breakfast buffet. i was very satisfied and will definitely return on my next trip to jacksonville.',not_happy
id11669,' indigo has built a reputation for being trendy and a little bit different with its boutique styling and great decor. dalls is different for very different reasons. the facility is in an old building so you expect a certain amount of charm that goes along with that. howevber that does not mean you should expect electric sockets that are loose and hanging off the wall poor wall painting quality (if this was a painter that had done your home you would have fired him) and a general tired feel to the place. what makes it sadder is the fact that the front desk staff are pretty hopeless. nothing is done in a hurry and the fact that you are there seems an inconvenience. i had booked a number of rooms for a convention which meant i had e mailed back and forth with the hotel and yet they still managed to spell my name wrong so could not find my booking. i am a platinum member with this chain which was not acknowledged at all and had to remind them when a collegue showed me his breakfast discount coupon. the meeting room i had booked was ok and the meal was fine but the fact that they did not have a phone in the room was surprising and caused problems for a conference call we had set up. has this put me off indigo? - no as generally this is a good brand. this is just a poor example of it.',not_happy
id11670,' this was my -nd stay at this hotel and i would definitely return. the lobby is beautifully chic. the room itself is in excellent condition- everything clean and modern- and fairly large. the bed was extremely comfortable. the bathroom was really nice..marble..and included user-friendly touches like shelves to the side to put your toiletries so the sink isnt cluttered...and a large separate make-up mirror. the hotel is in a good location near many restaurants but the room itself was quiet - i am a very light sleeper and didnt hear a sound. (requested water view). all in all a - star experience- highly recommend it!',happy
id11671,' this facility is a pleasent surprise. the rooms are large clean and bright. the staff is friendly and helpfull. additionally its location is excellent since it is not far from nasa and other local attractions',happy
id11672,' everything was perfect about this hotel. staff room comfort location price - everything!! i couldnt fault anything about it. well done!',happy
id11673,' stayed in a double room on gold level . excellent staff always to provide info and service promptly. amenities in gold lounge are worth every cent extra to stay on gold level. amazing breakfast fit for a king.',happy
id11674,' stayed here for - nights. to start the check in area is very unorganised it took -- mins to check in upon arrival into the very basic room which we had been told it has a great view the view was of the cafes on the street of the hotel in the very distance you could see alcatraz. i was astonished as i had never been to a hotel which doesnt have drawers to put your clothing in my clothes had to sit ontop of the fridge that for some reason other had been wheeled into the room. i wouldnt recommend this hotel to anyone unless you want basic. we had rooms service bring breakfast everymorning and sure enough every morning the breakfast was cold!',not_happy
id11675,' dont stay here. there are plenty of hotels in the area. find someplace where the staff have hotel experience! we asked the concierge to get tickets to see how to succeed in business for that evening. he told us theaters are dark on monday. he said this was a hot ticket ! we told him we knew that but we also knew there was a performance that night. he supposedly called the box office and found out there were - seats left in rear mezzanine for $--- each. he also told me that he had just gotten tickets for four people for the following night for $--- apiece. (poor unsuspecting souls). a half hour later we walked over to the box office and got sixth row center tickets for face value (of course we did the show was that night and not sold out) the concierge either takes a pretty hefty commission or he is working with a sketchy secondary market!...watch out. the second thing that happened was that the housekeepers threw away my daughter is retainers which she left in the bathroom (where would you leave them?) the hotel launched an investigation even though we werent assuming a crime was involved! we only wanted them to check the garbage and laundry and to reimburse us the cost of replacement. this should be called the three stooges hotel! oh and the bathroom was so small and laid out in such a bizarre fashion it was almost unusable. that would have been ok if the people werent so useless!',not_happy
id11676,' we really had a nice stay and it was located in a decent area. the hotel is about -- or so min from times square and tribeca. the room was clean and the lighting was great- you just need to move the tiny knob on the light switch up to make the lights brighter. staff was friendly and helpful. great restaurant recommendations! the only thing is the mattress was a bit too firm. it is more recommended if you are a couple or travelling for business. would totally stay here again!',happy
id11677,' from arrival to leaving the service was excellent .when we arrived we were greeted with maps and useful local information and throughout our - night stay we were made to feel welcome . the room was clean tidy and surprisingly roomy.the hotel itself was situated in a great spot close to times square the subway and a healthy walk from the lincoln arts centre as well as there being a huge choice of restaurants just around the corner. i would seriously recommend this hotel to anyone looking for a holiday in new york.',happy
id11678,' stayed here with my sister for her --th birthday. everything from booking on line to pillow menu selection to check in was simple and efficient. our room was ready on arrival the reception staff were pleasant and friendly. the room was nice no particularly great view or anything but i had asked for a quiet room and we heard very little noise from the street at night. that is a big bonus in new york the last time i stayed in the city i could hardly sleep due to the noise of traffic etc. i loved the location of this hotel being two mature women it felt really safe around the hotel at night. we could go out late for a drink without worrying about a taxi home and the local bars were very friendly. there were also loads of deli options nearby and we used the large fridge in the kitchen for storing all the food we couldnt finish for the next day. on a general note i found new york to be a far more welcoming city than it was many years ago on my previous visit and i will deffo be back soon. we travelled around by subway and found it very convenient once we got the hang of exiting onto the proper street. i could even go now on my own for shopping without feeling remotely intimidated. if i go back i would return to affinia dumont.',happy
id11679,' my daughter and i stayed here on a recent trip to dc. we were very pleased with the room... the staff was super friendly and accommodating... an employee met us at the curb and helped us get our luggage inside and up to the room. the location was excellent! - blocks from the white house! breakfast was excellent - scrambled eggs and bacon are an option you dont always see with the complimentary breakfast. would definitely stay here again!',happy
id11680,' my fiance and i recently stayed here during a business trip. the hotel in general was clean easy to get to and the staff friendly. the hotel is literally in front of the blue line and only about a --- minute walk from the yellow green and brown lines. close enough to chinatown little italy and tribeca to walk to places for dinner or drinks. several times we walked back to the hotel from chelsea or the village and very much enjoyed it. the staff was great. we kept accidentally demagnetizing our room keys and each time we asked for them to reprogram it it was no problem. at one point we had a car service sent to the hotel and they were wonderful in helping coordinate our pickup for us. the downstairs lobby features coffee tea and cookies at various points throughout the day. also there is a mexican restaurant downstairs that was nice on evenings when we didnt want to venture far. the rooms were spacious—for new york standards. our room was situated in a corner overlooking the main street and we didnt have any problems with ambient noise either from inside or outside. the bed was large and comfortable and had lots of pillows—the good fluffy kind. the maid service was great—a couple of mornings we stayed in late because of rain and they were wonderful about coming back when we left the room. overall i would definitely stay here again because of the great location great service and great rooms.',happy
id11681,' my boyfriend and i stayed for two nights over the weekend and we were pleased with the hotel overall. we had a room with a king bed which was spacious and clean. the bathroom was the highlight of the room- it was very nicely updated while other parts of the hotel seemed in need of some modernizing (the hallways wallpaper..etc). the biggest complaint that we had was that the ice machine on our floor was out of service though it wasnt hard to go up a floor and fill up. the street noise and air conditioning unit did not bother us as other posters had mentioned and as far as i can tell our room was bed bug free. we used the rooftop pool which was pretty cool it just was a little small. the location was great we were walking distance to the trocadero and to market st...we didnt take the car out once. the restaurant was expensive so we ate elsewhere. there are bars in walking distance down the street which was fun. the staff was nice enough and helpful when we needed them. this is a place to hang your hat for the money.',happy
id11682,' a very good hotel friendly staff. we are from the u.k. my partner had to go away on business for a few days and l felt quite safe on my own. the manager came round every breakfast time and said hello to everybody.not a lot of choice at breakfast but nice fresh bread and lovely scrambled egg.free food in the evening again not a lot of choice but nice baked potatoes and salad..there is a small shopping centre uptown park -minutes walk that has a few shops starbucks and a great restaurant called mccormick & schmick is. the hotel has a small fitness centre and pool but the spa is lovely after a hard days shopping at the galleria (-min in a taxi)?..from pat',happy
id11683,' we stayed at greektown while in detroit for a red wings game. the rate of $-- per night was much lower than other downtown hotels. the hotel has it is own people mover stop so getting around downtown costs a mere -- cents and takes about -- minutes. our room was a - queen on the --th floor. the room was very typical. nice and clean but nothing special. two beds a desk with a chair dresser tiny closet mini-bar small bathroom. the hotel has non-smoking floors but the common areas smell very smoky due to casino. i did read that the entire hotel (but not the casino) will be non-smoking later this year so maybe that will help. the hotel has a policy of not permitting coolers in the hotel. we always travel with a cooler for milk or water and were told by the security guard in the lobby that we would not be able to keep it. we were not even allowed to bring it into the lobby. unfortunately by this point we had schlepped our luggage down - floors using - elevators. i got to drag it back up - floors to our car in the attached parking garage while my husband waited with our luggage and our son. parking is free in the attached garage. internet is $-.-- per -- hours.',not_happy
id11684,' this is a most pleasant hotel when you want to be close to the airport. it is just a few minutes from the airport and there is shuttle service on demand. there is free internet access in the rooms and the room rate included a full breakfast. when the bartender called in to say he would be a little late the chef came out of the kitchen to open the bar and serve us! it was appreciated. in short it has all the amenities required for a short stay.',happy
id11685,' nice location near the fishrman is wharf and pier --! the cable car end line is one bock away in front of a starbucks and it is the best transportation in san francisco you can go everywhere. lombard street is nearby too but you can go there by cable car too. breakfast is not complimentary but there is a nice cafe in front of the hotel that you can have a good breakfast for one half of the price. parking is very expensive about $ -- a day but there is a public parking lot nearby which is half the price. knucles restaurant has a limited menu but is a very pleasant place to have a drink. the rooms are spacious modern and clean. the bathroom is nice and cleaning service was spotless. i recommend to everyone!',happy
id11686,' im an above the knee amputee and this was the best room ive ever stayed in at any hotel. the ease of movement and the spaciousness of the room was outstanding. i highly recommend this hotel for anyone that needs a handicapped room. when you roll by the bed you dont drag the bedspread with you because there isnt any room. the staff is very helpful and my stay was exceptional.',happy
id11687,' i just got home today from staying - nights at the monaco. as other have noted it is a beautiful old building and the rooms are spacious and attractive. i also concur though that the service is generally lacking. on the second day i was there i left the service please tag on the door when i left at -:-- in the morning and when i returned at -:-- the room had still not been cleaned. the housekeeper came at -:-- by which time i was taking a nap so just told her to skip it for the day. housekeeping should be completed by midafternoon especially when it has been requested since early in the day. that evening i planned to watch a game on espn- which the hotel offers but it was the only non-functioning channel. i called the front desk three times over -.- hours and no one ever came to try to fix it nor did anyone apologize. the game was of only moderate importance to me - it was a playoff match - it was the staff is indifference-lack of communication that were quite disappointing. i am a kimpton intouch club member and enjoyed the wifi but never received the daily newspaper that was promised. the day before my departure i filled out the card the provide so that they can print your boarding passes for you. no surprise by this time but they never printed them. the food from the restaurant downstairs (b&o) was decent but the service there was iffy too - spaced out and unhelpful hostesses items omitted from order etc. the bright spot of my stay other than the room itself which was lovely was the server on room service duty saturday and sunday nights. she was polite friendly and helpful. wish those qualities had rubbed off on the other staff at the hotel monaco!',not_happy
id11688,' i have stayed at this hotel on several occasions and have been impressed each time. with the welcoming staff and beautiful accommodations i feel like this is my home away from home in chicago! sutton place is located within walking distance to the water tower shopping center other great stores and fine dining establishments. value -the pricing of rooms is extremely reasonable. -wi-fi is available at low to no cost. -the only thing that has a city price is the valet parking. however you dont have to pay each time you take your vehicle out- just a daily price. quality -luxurious bath products -sleeping arrangements are so comfortable you feel like royalty -delicious in-room dining options (who doesnt want chocolate souffle at midnight?) next time i venture to chicago i will stay at sutton place! love it :)',happy
id11689,' stayed at the prescott for - nights on feb -- & --. had a club level king suite. club level - not worth the price difference. you get a continental breakfast (most hotels include this anyhow) and afternoon reception with postrio pizza. one small pizza is available every -- minutes or so for -- to -- people. otherwise they do have cheese grapes and crackers (big deal). i guess if you are an alcoholic than the reception would be worth the $-- to $-- price difference. also they totally disregarded my kimpton hotel group membership which prescott is a part of and they refused to give me the --% discount i should have gotten as a member. on my member profile i requested a room away from the elevator and they booked me right next to the elevator! luckily the room was pretty quiet which is what i wanted. the bed was really comfortable which was nice but to my disgust they dont use comforter covers only flat sheets to cover the comforter and i found i was sleeping next to what looked liked blood stains just disgusting. needless to say the maid changed the comforter the next day. the rooms are nice overall although some of the furniture and fixtures are worn. oh by the way no view anywhere in the hotel just looks out into the alley and other hotel guests i had to keep the drapes drawn the whole time. the location was great cant beat it. you dont need a car there as cable cars and buses are nearby buy a muni pass which will cover the trolleys cable cars and buses. overall the hotel was okay not worth the price san francisco i enjoyed as always.',not_happy
id11690,' it is not often that i get to stay at hotels a few miles from my house -- but my wife and - --- year old got to do just that for a few nights as we escaped to the hotel with power and ac. the renaissance looks nothing like the old wyndham hotel that is used to be... modern lobby upgraded rooms and mostly upgraded service. this hotel would rate very-good if the rooms were just a tad bigger (we were on the club level) and if the valet service was improved. tip* if you plan to valet park and really need to leave the hotel at a certain time -- give the bell-desk at least -- - -- minutes notice -- the hotel entrance is constrained by a poor location one-way traffic a taxi stand and buses. if more than a few guests request their cars -- chaos ensues. my wife and son called -- minutes before needing our car on our -nd day and still waited almost -- minutes longer for them to bring the car up. rooms are smaller but not unbearable. the club lounged offered a slightly nicer than normal array of cold and hot breakfast goodies afternoon snacks and evening dessert. a good choice for the dc area and walking distance to a lot of good restaurants and activities in dc.',not_happy
id11691,' the front desk clerk had an attitude. the valet was condescending and dismissive when i asked him when my car was going to be parked. it was just sitting there and was almost scratched by a big suv. this occurred at the bay tower. the room had an excellent view of the bay but there is no insulation between floors and walls. you hear everything from the people above and the neighbors next to you. this is not a place you would stay on vacation. it is convenient if you have a business event because you are minutes from the hotel. the sofa was dirty and stained.',not_happy
id11692,' it is a fine well equipped hotel in the heart of manhattan. staff was ok not a shining star though. coffee service at the entrance area is a nice offer to start your day more energetic. only down side is the size of the room. it was too small for - people to place baggages or even move. we knew it is common in nyc but it was too much to bare for us. because the price we paid was not matching the size of the room :) overall new chic and clean hotel in the centre of everything. in my opinion you shouldnt look for anything more for a short stay in this great city...',not_happy
id11693,' my husband and i booked - nights at this hotel through hotwire for our anniversary and were pleasantly surprised. the customer service was friendly and helpful from the beginning. when we first walked into our room with queen bed i truly loved the decor (online pics dont do it justice) but was disappointed that there was only a shower stall with no bathtub - i am - months pregnant and was completely in need of a good soak! my husband called the front desk and requested an upgrade - they moved us into a larger room with bathtub king bed and even a better view - all at no extra charge. we had a couple of maintenance requests during our stay and the staff continued to be friendly and helpful resolving all issues within a matter of minutes. valet service was also great although a bit expensive (but it is the only ---hr parking nearby that allows unlimited in-and-out privileges in case you do need to drive somewhere). the microsoft room (game room) was a great bonus - my husband loved it! also the little extras in the room were a nice added touch (i.e. bathrobes safe plush bed-pillows) my only recommendation is to read the hotel guide as soon as you enter your room to know what additional charges you may incur during your visit - from things like making local phone calls to consuming the tempting snacks on the desk-bar area. also call around for reservations for area restaurants since many do not take walk-ins. overall this was a great hotel that we would definitely visit again.',happy
id11694,' the resort is huge with a small feel; eight pools to accommodate guests and their moods including adult only. you can walk the property or grab one of the many shuttles to get around. the view is spectacular and the staff top notch',happy
id11695,' ive read alot of reviews of this hotel and most were not good but let me tell you its not a bad place the staff is nice the rooms were small but ok its not a five star buts its not a dump the hotel is showing its age but its holding up nicely its its in a great location close to everything a ton of bars and restaurants in walking distance its also one of the few hotels in the bay area that has a smoking floor id be more than willing to stay there again we stayed in thier largest suite about --- sq ft we had no problems with noise from the street and im a very light sleeper even the smallest room about --- sq ft would be fine for a bussiness travler or a couple there for the weekend beware the rooms have no ac only heat the rooms have fans but during a heat wave they wouldnt help bottom line not a bad place',not_happy
id11696,' this hotel deserves the reviews it gets. the rooms are exceptional. if you have the opportunity stay at elysian.',happy
id11697,' this is a very nice hotel in a great location. only complaint is the wifi in the room which was terrible and generally didnt work the signal was fine in the reception lobby though?',happy
id11698,' i used a last minute booking service and got a base-rate $----something single room for about $-- plus taxes and the city of san francisco is annoying little bites that wind up on the bill. totaling about $--- all inc. if you are driving be prepared for a parking hit of at least $-- every ---hours. seriously! you have no choice but to get your car off the street and into a parking garage around the corner after you off-load your bags. the hotel valet will do the job for you for $-- a day but that means every time he brings your car around be prepared to tip him a few more bucks. i chose to just drive around the corner myself. it is easy. the rooms do not have air conditioning but they come with a pedestal fan and it is enough to take the musty-hotel smell out of the air in minutes. the bed was firm and sheets were awesomely smooth fine cotton. news: as i was leaving at least -- new mattresses were arriving by truck. so they are keeping up with new beds. the bathroom was squeaky clean! but typical of san francisco and many other california cities they have water restrictors on the showers. when are people going to realize that it takes a certain amount of water to get the soap and shampoo off your body. whether it gets washed off fast under a normal volume stream of water or whether you have to stand under the shower head for four minutes with the water running -- all they are doing is wasting your time because the same amount of water is used. breakfast buffet was the usual affair but the food was well cooked and fresh. id definitely stay at this hotel again but i would either take a taxi or the bart to get there. the parking fee was simply too much.',happy
id11699,' the good: rooms are comfortable but bland rooms were clean some nice staff....some dont even acknowledge you are a guest or exist great location free wifi in room coffee and iron board - iron...blow dryer too. the not so good: their courtesy car....called to use it..not available for most of the day....no driver no drinking glasses of any kind in your room...weird...another reviewer pointed this out door man while nice could not remember my name and i was there well over a week. if i know your name you should no mine. hotel --- water pressure.....not so good. it was raining...door man could clearly see i had no umbrella...how about offering me one?? tip...do not get a room in the hallway by the elevator unless you want to know who comes and goes what they are saying at -am and the ring every time the elevator stops on your floor. so with the good and the not good the latham is just average...with a little effort the latham could be a really good hotel.',not_happy
id11700,' i needed to go to la to get a french visa and this was the closest hotel in the area that was not overly expensive. i was not expecting a luxurious hotel but i did not expect what i found. the good things: - the hotel is well located depending on what you want to do for me the location was really good. - it is also in front of a big shopping centre where you can also find good restaurants. - seems safe and the managers are very nice. the not-that-good things: - internet doesnt work. - in my room heating didnt work. i turned it on all night and next morning i woke up freezing under the blanket. - remote control didnt work (they replaced when i asked). - there is no breakfast or any meal for this matter served at the motel. - you can get hot water in the sink but not in the shower; it only gets warm. there is a plastic lock that doesnt let you open the hot water tap completely. i am sure this is not a problem in summer but in winter with almost no heating it was really cold. this is it. i guess you can choose to take a room here if you are going to stay only for - or two days and are in a tight budget. one more thing take your toiletries with you they provide only hand soap towels and toilet paper.',not_happy
id11701,' the experience started out good enough. a bellman was at the street and took our bags to storage until our room was ready. the bellman as a whole were very friendly. when we checked in they had messed up our reservations. probably happens a lot however i made the reservations with the hotel directly over the phone - months earlier then called to confirm - days before arrival. we had booked - adults and upgraded the package to include breakfast for all - of us. when we arrived the rate was correct that included the upgrade....however we did not receive the breakfast. the lady basically said...to bad for you. the manager had the same attitued. i expected much more from a --star hotel charging $----night. that put a damper on the hotel experience the entire time. the location is ok but not in time square as the name suggest. owell live and learn....just take my advice and stay somewhere that will appreciate the business.',not_happy
id11702,' i love westin hotels. . . and this one is no exception. the heavenly bed is like sleeping in my own bed at home. pillow-top mattress tons of feather pillows down comforter. . . and all white! beautiful and comfortable. lobby is really nice too. you can easily walk to --th street mall and hop on the free shuttle to get to lots of great shopping restaurants and entertainment. this is a great hotel that is consistently great.',happy
id11703,' lovely hotel but some staff have an attitude like theyre too important to be friendly to guests.',happy
id11704,' very nice hotel a few steps from time`s square! clean large rooms great bed! you get free wine in the bar from --- pm. free wifi if you sign up the only negative is the noise from the hallway it sound like people are going in to your room (if they are going into another) a little bit creepy if you travel alone.',happy
id11705,' i had a pleasant stay at the sheraton. its location is convenient to ut. the hotel is well run and the employees were pleasant. the beds were comfortable but the sheets were a little scratchy. the next time i stay in austin i will most likely go back to the sheraton.',happy
id11706,' price is good and room was clean but the neighborhood is not a place to feel very safe with a family especially after dark. i was with my wife and -- year old daughter for a --day competition she was in at the the convention center. we were woken at - am on sunday morning by the sound of a man ranting and trying to kick down a door and therating to kill the occupant of that room. needless to say that we were very scared. i called the front desk ( it took -x for the desk to pickup). the man at the desk said he went outside - as he must have heard it as well - but didnt see anyone. i asked him to call the police. he was reluctant but said he would. i waited a few minutes but decided to call --- myself. i reported it they took my information and the said they would dispatch someone to come. we didnt see or hear anyone come so i really dont know if they responded or not. in any event the man came back several times threating the occupant after i had called the police. i stayed up ( as did my daughter and wife ) with the light off not knowing whether or not this man would try to enter other rooms. the rooms have floor to celing windows adjacent to the door -- so he wouldnt need to break through the door - just break the window and walk in. obviously i cant say that this is a common occurence but once was enough for me and i would not want anyone to share our awful experience - so be careful!',not_happy
id11707,' we stayed at hotel newton for five nights and could not fault it. it was clean well maintained and friendly staff. we were only there to sleep so it was ideal. clean and quiet bedrooms. yes you had to pay for wifi which we did twice but later found out that the manhattan diner provides free wifi so no need to go to starbucks. i would definitely stay here if i ever can afford to visit new york city again but hotel newton will make it affordable.',happy
id11708,' positives first a great location for experiencing hollywood. first impressions of hotel were good lovely decor in lobby. pool is lovely if you can get a sunlounger waited over an hour for one on our first day there. room was quite small and carpet was very shabby. housekeeping services was the main reason we were disappointed with hotel as twice in the week our room was not serviced. on returning from a day out after -pm we found that our room had not been done. we rang the front desk and told them that room would be empty at -pm as we were going out to eat. we returned after -pm to find that maid was only just doing our room. we then had to wait in hall for her to finish. air conditioning is also very noisy but not as noisy as the having window open as pool area empties between -- and -am. right hotel for someone wanting lively atmosphere and late nights but not for someone wanting relaxing time.',not_happy
id11709,' i booked this hotel for my daughter for her --st birthday. everything about this hotel is five star from the spacious and upscale rooms to the wonderful food. the staff is very helpful and polite. i felt very comfortable and safe that my daughter and her friends stayed here. i love the decor the minute you walk in the hotel its like paradise. another good reason to book this hotel is because its near magnificient mile! i would recommend this hotel for anniversaries birthdays or any other special occasion. the spa is also wonderful too and it was voted the #- spa in chicago!',happy
id11710,' our - night stay at the hotel was fine. however the valet parked our rental car on the street and the car was ticketed by the dc police. the hotel manager was quite apologetic and offered to pay the ticket and waive the valet services. well it seems he forgot to waive the valet services as we were still charged them. to make matters worse it seems there was another ticket on the rental car - we found out about this ticket - months after our stay after our rental car company slapped us with a hefty bill. i am trying to get this all refunded but getting in touch w- the billing dept or any staff in an easy timely manner is difficult. disappointed frustrated. our one night at this hotel has left us with a headache.',not_happy
id11711,' second time in seattle visit family and book this cute hotel. great location safe to walk around at night and lots of restaurants and shopping around here. you can easily take the link light rail from-to airport to must of the downtown hotels. last stop and two blocks away to hotel max. service is great and friendly staff. little boutique hotel so do not expecting the room will be big. enough just fit two adult but if you are two+ i will says you have to book elsewhere....or request-upgrade to a bigger room. away from the elevator if you are a light sleeper. pillow menu is great option for the travelers. truly boutique that is all i can say. we booked at expedia with flight package which this hotel is meet our budget and we knew the room will be small that is why we were enjoying our stay. think of nyc. :) breakfast can be next door (starbucks). red fin sushi is a great restaurant be sure go to their hour. we had a wonderful trip hope you will have a great one too!',happy
id11712,' we just stayed at the chancellor for - nights. it is a wonderful hotel great staff very helpful clean rooms. the rooms are not huge but very comfortable. they were able to accomodate us with an infant by providing a crib and a mini fridge at no extra charge. the location cannot be beat with the cable car right outside tons of restaurants and being right in the middle of downtown. the also provided an excellent map of the city. i only have - small issues- the parking was expensive at $-- per night off site ($-- plus a $-+ tax) and room service is not available every night of the week. other reviews here mention the elevators being slow- i thought they were fine. in addition they are currently upgrading the elevator system. also i recommend scala is restaturnat right across the street. the risotto was out of this world!',happy
id11713,' i stayed here this past weekend. the location is gorgeous and convenient. just a few exits from the airport and you can walk out the back door right onto beautiful pacific beach. the pool and hot tub area were lovely. the nicely appointed breakfast includes waffles pastries cereal bagels fruit coffee and juices. places to rent surfboards and bikes along with reasonably-priced restaurants and a starbucks are just outside. regarding the noise from the club across the alley mentioned in a few other reviews the only place you can hear it is in the rooms facing the club. we were in a side room with a nice partial ocean view from our balcony and couldnt hear anything at all. there are actually a few clubs in the vicinity including this one which make the entire area very high energy. would be excellent for -- and ---somethings looking for a fun place to party and posed no problem at all for my family which included my husband me and our -- yo daughter. the rooms were incredibly clean and include a small refrigerator coffeemaker and microwave. the staff was helpful and friendly. we got an excellent rate and were very comfortable throughout our entire stay. it was perfect for our quick holiday getaway.',happy
id11714,' nice location not far from time square. the room was ok the staff was always helpful. it was very hot in ny when we stayed at the hotel and the air-condition was nice to have but it was either always hot or cold there. a bit noise but not too much.',not_happy
id11715,' good hotel central location clean rooms and good service. dont bother to use the in-hotel breakfast restaurant or starbucks youll have to wait for ----- minutes to get served in the morning. there are two other starbucks one block away down the street and lots of diners as well. recommend lori is in post st. no free internet access even if this is stated in the hotels.com hotel description.',happy
id11716,' i stayed at the club quarters hotel for - nights and it was a comfortable stay. it is a curious mix in terms of amenities it offers some nice touches such as some phone chargers in the club room but then lacks some features which you might otherwise expect (e.g. in room safes). it is situated in the centre of boston but is quiet with most of the surrounding buildings being office blocks. it is very easily reached from the airport using the blue line to state st station. the reception area is compact and check in can be done via the desk but check in using the automated machines is encouraged. the staff were courteous but there wasnt a description of the facilities on check in however all of these were made clear in the room itself. it is possible to store your bag after check out but as they are stored on another floor make sure you allow them ---- minutes to retrieve it. i booked a standard room and this was decently sized. the decor is dark and a bit dated but was not visibly showing wear and tear. it is possible to control the temperature in the room with a thermostat. the room is good if you want to work as it has a well kitted out desk with a desk lamp and cables to attach a laptop to the tv screen alongside a comfortable chair. additionally free wireless internet is provided and they have a nifty service which allows you to send documents to the printer located in the lounge room on the ground floor. there is a coffee making machine (with a solitary tea bag too) but no fridge. additionally there isnt a safe in the room or ironing facilitates. the bed was fine and whilst not uncomfortable it is some way off the beds you get at some of the big chains. the bathroom had a decent shower unit with good pressure although as others have mentioned the walls are a bit thin and it was possible to hear the plumbing in the adjacent rooms. the bathroom amenities included a full size hair dryer soap body lotion shampoo and dental rinse. breakfast and other dining is available in the adjacent pub-restaurant and there is a club lounge on the ground floor to relax with some complimentary services such as newspapers complimentary coffee & tea from a keurig k-cup machine and water (in addition to the water machines on each floor - which i liked). there are also - pc terminals with a printer. there is no room service but they do provide a call-in service with local restaurants for a modest fee.',happy
id11717,' we arrived in san deigo airport and called for the shuttle to pick us up (free $-- - $-- taxi ride)they were there within -- minutes to get us. this hotel was clean and the staff was exceptional very friendly. they drove us free of charge ($-- - $-- taxi ride) to the cruiseship terminal. upon our return we stayed again and received the same service. i can not say enough about the great staff they were very friendly and helpful in providing us with local sightseeing information. there is a city bus that stops right outside the hotel and it takes you to the main bus terminal where you can catch a bus or train to anywhere. i would recommend this hotel to any of my freinds and family. i work within the travel industry and have traveled alot myself and find this hotel to be a great value and the great staff is a added bonus. virginia from new brunswick canada',happy
id11718,' i stayed at the hotel abri for - nights while attending a convention at the moscone center. the hotel is a small boutique style hotel superbly located. the moscone center was about a -- minute walk away for me while macy is bloomingdales barney is nordstrom and the disney store took me about - minutes to get to. a few great breakfast and lunch spots were located a couple of minutes walk away from the hotel - but some were a bit pricey. tours will pick you up as this hotel which was much appreciated. although bay to breakers took place during my stay my room was quiet and i received a great sleep each night. i had a king room which overlooked the courtyard. the king room has a really comfortable bed a large bathroom and a good size office area. a supply of l occitaine toiletries was products provided through out my stay. there is a coffee maker with coffee supplied in the room. i especially appreciated the friendly and great service i received throughout my stay. thank you wilmer and edwin especially for your cheerfulness and helpfulness every day! i booked my room via booking.com and paid less than $--- including taxes for the king room. free internet was included as was complimentary coffee and tea throughout the morning in the lobby. there are also a couple of computers in the lobby in case you havent brought yours along. although san francisco was extremely busy and bustling throughout my stay i found the hotel abri to be a quiet and peaceful oasis to return to each day.',happy
id11719,' i stayed here for a few days - i will say that is itsnt the cheapest around but it does has some positives. it is clear it needs a revamp - the interiors are showing thier age (such as the carpets). it sadly reminded me of some of the cheaper hotel chains. the rooms themselves were clean but i would hope thier would be plans to invest in a revamp in the future the next time i stay. just be aware that the rooms are not soundproof - you will hear the water running from other rooms for example and if your room is facing the airport you do hear the road traffic. on the plus side the location is ideal. it is right near the light rail station so if you want to go into the city and dont want to hire a car it is literally minutes to walk to the station. if you have minimal luggage or want the exercise you could easily walk to the terminal (probably about -- minutes walk). there is plenty of parking if you are indeed driving and a shuttle as well. i didnt try the facilities like the restaruant etc. the free wifi is definently appreciated although it is a little slow at times.',not_happy
id11720,' can not beat this hotel for location. walk right out on to times square and transport to the whole of new york city. i stayed on the --th floor and there were no noise issues. the lift system failed on four of the five nights i stayed due to what i think was an overload og guests wanting to travel between different floors. i had to use the service elevator.',happy
id11721,' the first room we were given did not have a good view but the staff at the front desk solved that problem. the room was great and the staff acted like the really liked their jobs. excellent service!',happy
id11722,' there are many positives about this hotel. a) it is location is great. well within walking distance to many areas of boston that are overlooked but shouldnt be. (if youre in the area make sure you visit the warren tavern in charlestown - about a - block walk from the hotel. it is a great local bar-restaurant with so much character and terrific food. also across the river is the fours a sports bar-restaurant again which lots of character and good food.) b) the breakfast cant be beat - lots to eat and good too. c) the rooms are decent-size. d) the staff is very accommodating. e) the kitchen was well equipped and the maid even ran the dishwasher each time she cleaned the room although we only had used coffee cups and glasses. unfortunately there are many drawbacks to this hotel. a) the walls are extremely thin. we could hear conversations and of course television sets in the room next to ours - to the point where we had to keep the a-c running constantly to drown out the noise. b) the tubs have no mats so watch yourself. our tub seemed to have the rough strips worn away (although the hotel isnt that old). i took a step into the tub and slipped immediately landing hard outside of the tub. be careful. c) the bed was very lumpy and the sheets were thin. d) there arent that many towels and-or washcloths. im sure they would have provided more if asked but - to a room which holds up to - people isnt enough. watch taking the water taxi. although convenient and fun cost from the airport is $-- per person. daily from the hotel to town is $-- per person. as a comparison a taxi ride from the hotel to fenway park is $--. put on your shoes and walk as much as you can. i read now about the ferry but that was never mentioned-offered when asking at the front desk about the water taxi. it is debatable whether we would stay here again. given the choice we may stay elsewhere. if necessary though we would return.',not_happy
id11723,' really enjoyed my stay here. had a king bed waterfront room with balcony. room had a mini-fridge and all the great usual marriott amenities. check in was easy. our room was ready at -:--pm. valet is expensive - $-- a night. the real shocker was that even though i paid over $--- a night for the room and i am a marriott rewards member i would have had to pay $--.-- for any kind of internet access-wired or wireless- in my room. my only choice for free acess was to go to the lobby. even the least expensive hotels nowdays have free wi-fi!!! unbelievable!',happy
id11724,' hubby and i scored this hotel deal on hotwire to stay in chicago for memorial weekend. the hotel itself was nice clean and comfortable. we definitely needed a car since the hotel was a bit far from public transportation. parking is $---day- a fee they only disclosed at check-out. i was very disappointed at this but the manager was unable to help in any way. the gym is nice enough- clean and air conditioned. there is a sauna and swimming pool. overall i wouldnt scramble to stay here again and especially not at full price.',not_happy
id11725,' im sitting in my room as i write this. no clock. no room service. our restaurant is closed for renovation! . ugly carpets mis-matched linens. a bathroom that would be a microbiologist is dream come true. musty smell. room was hot when i arrived here. terrible neighborhood. soda machines are in lobby. i asked for change and the girl at the desk said i only have - ten and i need that. . so i didnt get change for the soda machine. the only thing in the area that will deliver is dominos. ill just wait till i get back to the airport thank you. avoid the elevator! got on; punched -. went to ten without the door opening. went back down to -. didnt think the door was going to open. this place is a dive!',not_happy
id11726,' if you want to stay in the heart of all the action this hotel is it. less than a minute walk to beale street and extremely comfortable. the staff is soooooo nice and is willing to do anything you ask. if you are looking for downtown memphis this is the spot you want.',happy
id11727,' we got a good deal for our - night stay at fashion -- via octopus travel just after the hotel had opened earlier this year and we’d been keeping an eye on the reviews on tripadvisor ever since. since they were all so positive we were really looking forward to a great stay... and we weren’t disappointed! right from the start everything went smoothly with an efficient check-in and very friendly staff explaining how everything worked. within -- minutes of our arrival we were settled in our room on the third floor with our cases and hooking up our laptop to the free wi-fi. our room was gorgeous and more spacious than other reviews had us believe. the décor was über-trendy all black white and silver with fashion-themed pictures on the walls. there was also a massive hd flatscreen tv on the wall big and clear enough for me to watch without my glasses. we had a queen sized bed (so incredibly comfortable we wanted to bring it home) with a nightstand and wall-lamp on each side. there was also a long black desk with a leather and chrome office chair which was perfect for using our laptop and sorting out the spoils of our shopping trips. there was a slim closet at the far end of the room (beside the door) containing an easy (and free) to use safe a mini ironing board and iron. as others have said there isn’t much room to hang up many of your clothes in there (there’s a rail maybe --” wide) but there are plenty of drawers in the desk and nightstands so there is plenty of storage room if you don’t mind ironing or the odd crease. there was also no light in the closet which was a little awkward as the light from the room didn’t really permeate that far in. then of course there was the coffee-making station which i really loved. we had to ask for extra creamer a few times but we just left a note requesting it with our tip for the person cleaning the room and there was never any problem. last but not least there was the bathroom which was lovely. i really liked the big shower especially; yes it’s true that it’s hard to turn it on without getting your arm wet but just angle the shower head into the corner first and it’s not so bad... besides you’re about to have a shower and get wet anyway so there’s no big deal right? also really liked the big fluffy white towels and the gilchrist and soames toiletries. within half an hour of checking in we were heading back out on to the streets to check out the area. there are lots of little cafés and pizzerias in the area and if you’re after a quiet little restaurant for dinner there are several within a - minute walk down -th avenue. some of the places in the area we would recommend are austin’s café (-th ave between --th and --th streets) for a cheap and cheerful breakfast malibu diner (--rd street just off -th ave) any time of day (it’s open ----) rosa’s pizza (on the corner of --th street and -th ave) for a quick slice or restivo ristorante (on the corner of --nd street and -th ave) for a quiet romantic dinner at a reasonable price. there’s also a starbucks on -th avenue near --th street if like me you need your regular venti. you’re also very close to penn station and madison square garden and times square is only a ----- minute walk away. the closest subway stops are on -th avenue at --th street (the - line) and -th avenue (also known as ave of the americas) at --rd street (the f and m lines). the closest liquor store (which aren’t as easy to find as you’d think) is on --th street near -th ave but all the market-deli type shops nearby sell beer if that’s all you’re after. whole foods (on -th ave at --th street) is also worth a visit for a posher snack – their fruit salads are really good. back at the hotel itself we couldn’t have asked for better service. our room was always cleaned impeccably while we were out we got the turn-down service (complete with chocolate and the next day’s weather forecast) if we were still out at around -pm and we were never disturbed when we had the do not disturb sign on the door. when we were tired one night we asked if it would be ok to have takeout delivered to our room and they were more than for us to do that – they just rang up to the room when the delivery guy arrived and asked if it was ok to send him up. we ended up doing that three times during our stay and there was never a problem. the only thing that slightly annoyed me about the hotel was the room key swiping system in the lifts – you can’t press the button for your floor until you’ve swiped your room key on a pad in the lift which sounds fine but it was a bit fiddly in reality and the anticipated green light sometimes didn’t appear as quickly or easily as it should. it’s ok if there are only a few people in the lift and everyone gives each other time and space to do it but it can be a bit difficult when there are a mass of people all squashing in together all wanting different floors and you only have a few seconds to swipe your card and press your button before you pass the lower floors. still it’s a minor gripe. we also checked out the rooftop bar one night. you can only access it on the express elevator from the lobby (and once they’ve stamped your hand) but they’ll let you out at your floor on the way back down. it’s a little expensive but no more so than most of the bars in manhattan and the view is wonderful especially of the empire state building. most of the rooftop bar is enclosed in glass and plastic with fairylights and greenery decorating the space but there is also a small open area if you want to get some fresh air. if you’re staying at the hotel i would highly recommending checking it out one night if only for the view. so in summary it’s an excellent hotel – very chic modern and relaxed with great staff gorgeous rooms and in a great location. couldn’t fault it. if we go back to manhattan and we can get a good deal i would definitely stay there again so i hope they don’t put their prices up too much! thanks for a wonderful stay fashion --!',happy
id11728,' my husband and - y.o. son just returned from our stay in washington dc. we found the hotel clean and with a very helpful and friendly staff. my son loved the pool which was a little crowded due to school vacations. we loved the manager is reception and the breakfast was more than adequate. we ate at the restaurant twice. the food was good and reasonably priced. we had a refurbished room which was terrific. we did not mind the construction that was going on throughout the hotel. there were lots of kids and families during our stay and we did not hear any complaints. we would definately return to this hotel and will stay at embassy suites hotels in the future.',happy
id11729,' there was a lack communication with the hotel staff and myself. they were supposed to call me to check-in and when i had not heard from them at -:--pm i had to call to get an update and was told that a room just became available . the staff failed to follow-up with me and i believe that i was forgotten and if i did not call i would never have received a call. i was here on a business trip and am a spg preferred member so it is quite upsetting on how inconvenient this was. there was no apology. i was basically told that the hotel was overbooked and no guarantees could be made for normal check-in. i was able to check-in - --- hours after normal check-in and was denied late check-out. this was a very bad experience and i hope action is taken to correct this.',not_happy
id11730,' we stayed in this hotel for - nights on a recent trip to nyc to do all the touristy stuff in the city. so location was important. this is a good hotel in a very convenient location. if you are looking for large rooms or upgraded bathrooms this may not be your place. but if you are looking for nice clean rooms in a great location then this is a good choice. it is less than a block to the subway entrance. plenty of starbucks nearby and all the theater and times square activity just a couple of minutes away. would stay here again.',happy
id11731,' easy walk from penn stationgood size room for ny and well furnished. great shower and the view from --nd floor east was great for beginning and ending of day. boardwalk beach food and drink shops on ground level with plaza and giant tv on facing building made keeping up with the us open easy. also bar-terrace facing same tv on - was especialy good with complementary wine from ---. very pleasent friendly and helpful staff. coffee and ice water in lobby was perfect. could not have found a better place to stay than at --th and -th.',happy
id11732,' stayed for a week in park south hotel and found it very well run with excellent housekeeping great breakfasts (nice outdoor terrace for the sunny mornings) pleasant and efficient staff and very conveniently near --th st line - subway stop will certainly stay there again and would certainly recommend it.',happy
id11733,' i stayed with my husband and - year old at the millennium from august -----th. we arrrived early and were given a west tower room. it was tired but did have a mini bar and a mini kitchen. we went back down and requested to be changed to a east tower room. we were told to check our bags and come back at -:--pm. the new room was on the --th floor with views of both the city and the river. we could see the empire state building the chrysler building and the brooklyn bridge. the room was nicer than the first and had a sofa and ottoman. we visited the pool on the --th floor. it is cramped and with - people doing laps and the families stuck in one lane a little dissapointing. we paid $--- with - free drinks at the lounge....beware a soda cost $-.-- for not even -- oz. we didnt use the conciege for anything...good thing since the station was always unattended. the staff was professional but we didnt use them for more than check in and check out. they did allow us to check out at -:--pm instead of --:--pm. the location was great with lots of local markets and resturants...we walked up one block to -nd street and had breakfast at john is...it was reasonable and friendly. it also was quiet glad i didn is stay closer to times square.',happy
id11734,' i chose this hotel as it was mentioned in my guidebook as one the oldest hotels in chicago. well i can believe it. the decor was faded at best and chips and cracks were evident everywhere (although the lounge area off the lobby was pleasant). the staff - apart from the doorman - were not particularly friendly and i certainly did not feel very welcome. my main gripe is that while there are no minibars in the rooms there is also no room service. i was told quite matter of factly that if i wished to eat - i had to leave my room for the mike ditka is steakhouse attached to the hotel. the restaurant is fair but far from economical. i do believe that a city hotel should offer small snacks or at least provide a refigerator to purchase one is own. to make matters worse my shower-bath control froze on high heat and i was forced to wrap my hand in a towel and plunge my hand into the bath to release the plug in order to prevent flooding. it could not be repaired and i was moved to a smaller room that was less well situated. no compensation was offered. on the plus side the maintenance man was pleasant and helpful - even if the other staff were not. unfortunately he didnt have the power to obtain an equal or better room for me. all in all - the tremont lets down its own history as well as the great city of chicago.',not_happy
id11735,' believe it or not we chose this hotel because of its close proximity to los dos molinos restaurant on chandler since it was our final stop before leaving arizona and close enough to sky harbor airport. la quinta has never disappointed us in the past and true-to-form it proved to be a great value. the beds were comfortable the staff members were courteous and the free use of the hotel is computer and printer made it easy to print our boarding passes. about the only ding id give the hotel is the banged up door latch on the bathroom door. not a big deal though. when you stay here if you want to experience the finest (and spiciest) homemade mexican food go right up the street to los dos amigos. great food drinks and a great sleep to follow makes for a most enjoyable stay.',happy
id11736,' we had our annual christmas party at the t and c last night. - stars for everything! decorations food friendliness of staff and flexibility as the number of guest kept increasing at the last minute. especially would like to thank our party captain ildiko who was just amazing! thanks again we will be back next year!',happy
id11737,' i just returned from a long weekend in new york with my mother aunt and two sisters. our stay at the casablanca hotel made the entire trip worthwhile. before the trip i had a long conversation with the concierge who helped me select rooms and book a car service. upon arrival we were welcomed in had our luggage immediately stored (as we were there early to get our vacation started) and directed to their -nd floor lounge for water coffee tea and light snacks. the location is perfect - just off times square but not in the middle of the hustle and bustle. after a visit to rockefeller center st. patrick is and moma we returned to the hotel for the -:-- wine and cheese reception - again incredible. my family was so to have this place to rest and relax and the food and drink was very generous. our rooms were beautiful and immaculate. we had - - a - bed room and a suite with - beds and a pull-out couch. very generously sized with great amenities. the breakfast the next morning was delicious - especially the wonderful bagels. we were always greeted professionally by the staff and felt completely safe. and if you are in to the movie casablanca you will love the decor of this place. they pulled it off in numerous touches throughout the hotel in a very tasteful way. i have stayed in the chains in new york but from now on i will be staying at casablanca hotel.',happy
id11738,' the hilton universal city was a lovely hotel; and the location is excellent. of course universal is next door with shuttle transport every -- minutes. the rooms are updated clean and large. the staff members are friendly and helpful. it is a classy place. we did however have two problems. we booked - nights at one rate. we then had to cancel one night; because we changed the reservation they wanted to almost double the rate for the entire stay. i spoke with the manager and he honored the original rate. also we booked a king and adjoining queen for the kids. when we arrived they claimed the hotel was full and they wanted to give us two kings not near each other. we pressed the issue and they amazingly found two rooms together. other than these two issues which were resolved we just loved our stay.',happy
id11739,' location is great. its - mins walk to time square - mins walk to port authority and subway. staff were mostly polite but we were having some issues with our booking. luckily i had proof of my booking on hardcopy. basic room with tight space and and comfortable bed but very expensive during autumn peak period. very bad wifi reception in the corner room. another incidence was bump out of my booking as one of the tour group staying at the hotel need to extend their stay due to flight issue when i re-checkin after my niagara fall trip but hotel book me into fairfiield next door. the only thing is i had booked for a city view but was given a carpark view instead.',not_happy
id11740,' nice and clean place. overall good experience. room was clean small typical hotel room. internet with connetion and wireless setup in room works right on tv screen no charge. free breakfast in am some hot foods make your own waffles etc. dinner theater in hotel which was real nice dinner and a show if you sat there $ --.-- per person we saw phantom but christmas show coming soon. pool and excerise room dated pool was small but clean excerise equip in desperate need of update. free van shuttle to local hosptials and the inner harbor that was blessing no driving in city traffic. only drawback was the bus terminal for transit buses is under the hotel. lots of deisel smoke and traffic from them. hotel is set in a transit area truck stops across the street and lots of bus and truck traffic. you really see them but when they idle for a while you smell them. overall good for short stay.',not_happy
id11741,' this was the last hotel we stayed in during our trip to the us and definitely our favourite. i was a bit dubious about the location after reading some of the reviews but it is perfect. we arrived about -pm and the wine hour was just starting which is a very nice touch. we were sharing the room with my parents and the room was fine but a little on the small side for - adults but it was no big deal. the room was beautiful dark wood floors and super comfy beds. the bathroom does not have a bath and i dont know why people go on about the door you cant see through it!! the hotel is right at the top of the gaslamp strip so turn left when you come out the lobby right will take you into offices and nothing much else. there are a few homeless people but this is what we have come to expect when you visit any major city so just be vigilant and you will be fine. there is a small pool area on the -th floor and the sun usually comes around at -pm which was perfect as we spent th mornings sightseeing and a few hours sunbathing. we were there fri-mon and at a weekend they have dj is playing which was really cool. the front desk were very friendly and helpful and if we return to san diego this is the only place we will stay.',happy
id11742,' excellent service great greeting and all accommodations including the room were right on par with a nice - star hotel. front staff were very polite and helpful. would definately stay again at this hotel. great value for the dollar and very clean.',happy
id11743,' location is in chinatown. my room was extremely noisy. window did not close well. as i tried i got my hand dirty. breakfast cost $-- for - and was horrible. fruit was uneatable eggs were cold no doughnuts cakes or anything good. do not go there.',not_happy
id11744,' a very nice new hotel by marriott. the room was very modern but seemed kind of small when traveling with two children. we purchased zoo tickets with our room on marriott.com which saved us money and we walked to the zoo from the hotel so saved us more money on the $- parking at the zoo! the hotel is across from a park and the canal district which we loved. we took the kids down there and walked around for awhile very nice kind of forget that your near the downtown of a large city. as far as the valet parking you can self park the parking garage is below the hotel so you dont have to walk very far but pay attention at check-in when they tell you about using the elevators because there is two hotels here and the elevators our color coded one color for the spring hill and one for the courtyard not a big deal you can kind of get turned around cause we made that mistake. also there is a tgi fridays on the property so that was nice too.',happy
id11745,' i booked this room off of the internet the pics on the site were nice but when we got to the hotel and i went in i could see the the building truly was built in the late ----s. the building was situated about -- blocks or so out of the inner harbor part of town. the neighborhood is not somewhere that i would choose to live but it wasnt all that bad. you had to ring a bell to get into the building so no one can just walk in i liked that. the hotel was very interesting to say the least the furniture was old but it fit into the make up of the hotel. i had booked a room with a king size bed. we went to the room and it was really nice had a king sized bed as promised and also a private sitting room the ac was freezing we had to shut it off and we both love the ac the tv worked fine with no complaints. the bed was very very comfortable and clean. yes the furniture is old but like i said it added to the quaintness of the hotel. the staff was very nice to say the least. room was well worth the money we spent on it. all and all i would stay here again parking was not a problem either just --- block up and in a secure hospital parking garage at a discount. and oh yeah i loved simon the cat :)',not_happy
id11746,' great place. wonderful modern decor very friendly staff (happily recommended restaurants etc to those of us who could get lost in a closet - much less a town like sf). the rooms are spacious clean and (though geared to the business traveler) worked fine for our weekend leisurely trip (and the beds were so comfy!). great views and a long desk stretching across the full length of the room near the windows. given the location at first we were a little worried about not being within walking distance of union square (or the cable cars-muni) but hey - it is san francisco. everything is close. market street union square bart and north beach are all just a short distance on foot. you can catch the cable car at california street...which is even closer. in fact we found it kind of nice to be out of the uber-touristy area of union square proper. we were right on the border of chinatown and wound up spending some time in north beach - a cool area that i had never frequented up until this point. my only complaint is this: the hilton is one of those hotels that charges you $--- a night for a room...then still wants you to pay them $-- a day to access the internet. even going to the business center to check your email results in the same charge. i know that a lot of people stay here on business so i imagine the hotel thinks it can milk a little extra from its guests by allowing them to employ the oh the company is paying for it no big deal mindset...but come on. it is ----. and it is san francisco people! the google company shuttle stops down the street! get with the program. overall though a wonderful experience. would definitely stay there again...(or at least until my new online business takes off and i need to be close to the internet even when away from home).',happy
id11747,' i found this hotel online with some great amenities for the price. the lobby is very stylish and the restaurant is wonderful with a great view of the pool. the staff is attentive and they made sure that i was comfortable. my room was clean and comfortable. it is close to the highway which made traveling through the city very easy but not so close where there was a lot of noise. i would definitely stay at this hotel the next time im in dallas.',happy
id11748,' right next to the merchandise mart... very nice hotel easy to get in and out of.',happy
id11749,' stayed here may ----. the hotel is certainly in a great location and has quite an impressive foyer. there were no problems with the service or standard of the rooms but quite simply the hotel is just far too big for our liking. having booked chicago as a late alternative to toronto because of sars problem this hotel seemed fine. ideally we would have preferred something about a tenth of the size --- rooms as it was to easy to get lost around the hotel. they even hand out a map. if you dont mind big (sorry massive) then it is a good hotel. very clean comfortable and great location.',not_happy
id11750,' i recently stayed at the palomar dallas at the recommendation of a business colleague. it was beautiful clean modern and comfortable. there were plenty of towels and a nice assortment in the minibar. kimpton in touch members receive free internet so sign up before you go! there is a nice little fitness center in the property. i did order room service one morning and it was verygood and not ridiculously expensive. mockingbird station is across the street and there are several ships and a starbucks. hotel staff was extremely courteous. i would certainly stay here again.',happy
id11751,' i travel to dc quarterly and this was my first stay at the jw. location is ok near many sites and within a few streets of metro but it can be hard to find based upon the address. main entrance is on --th st but address listed is pennsylvania ave. that address is well marked but on a rather non-descript building. entered and asked someone who looked like security where i was and they directed me up a floor to the hotel lobby. when i mentioned the confusion to a clerk they pointed out there were griffins on the doors (it seems i missed their significance!). the hotel looked clean and modern and is as pricey as other marriott properties in the city. service was friendly and professional but the room was a bit tight and there seemed an unusual amount of road noise penetrating the room (i was on the -th floor). found a rubberband in the middle of the bathroom floor at checkin and it was still there two days later. cant say that floor was swept at all. in all ive stayed in better conditions elsewhere in the city for considerably less. id stay here again if circumstances dictated but wouldnt drive this as a primary choice given alternatives offering comparable service at a lower price.',not_happy
id11752,' just returned from a - day holiday with my daughter her best friend and my sister in law. when we arrived we were given our key to our room. when we got there it only had one bed. we went to reception to explain the situation the guy on reception was not helpful at all he pointed out that the beds were merely a request. how can it be a request when we had paid all this money and they knew it was four people staying. he called over the manager carlos he was also very unhelpful. i asked him if there was another room when i said i wasnt going to pay for it he said no rooms were available. we had to accept roller beds for the first night as it was now very late. these turned out to be no good as they had springs sticking out of the mattresses and my daughters legs were hanging over the edge. so they slept on the floor the first night. this was a lie because the next day i spoke to a really helpful lady who changed our room. this one had a sofa bed not ideal but me and my sister in law shared a queen bed for our stay. i still cannot get over he way we were treated terrible. i have written to virgin to complain.',not_happy
id11753,' my wife and i stayed - nights at the beginning and end of a -- day trip to seattle and nearby national parks. this renovated hotel sits convenient to i-- north of seattle but far enough away that it is very quiet. the neighborhood is somewhat industrial and not convenient for walking to restaurants but perfectly fine if you have a car. there is ample free parking. our room was large with a kitchenette with a full size refrigerator. the room was fresh and clean. the bedding was comfortable and we had good night is rest each time. the breakfast was little more than granola bars and some fruit - if you got to the lobby early. however for the price - in seattle especially - it was a great value and we would stay there again if passing through.',happy
id11754,' we stayed here the last weekend of april. i thought it was fine but had higher expectations given the good reviews. this motel is well located but it is an old place with a coat of paint definitely a budget destination. in fairness the pool and gardens were closed for during our stay so perhaps it has a nicer feeling when that is all up and running (??) we were also disappointed with the front desk is knowledge of the neighbourhood as they were unable to direct my husband to an internet cafe or kinko is when the need to use a computer arose.',not_happy
id11755,' i really enjoyed staying here. the location was fantastic and the staff was very friendly. only issue was at night the club across the street was so loud it felt like my bed was in the center of the dance floor. if you arent planning on going to bed before -am i would definately stay here. i would suggest if u are traveling with children to see if there is a room not as close to the club or stay somewhere else. other than that its a good price and very clean facility.',happy
id11756,' the weird design is pointless because there is a rock club directly below the hotel and it is stupid loud. i couldnt even attempt to sleep until they stopped after midnight. i mean it was like trying to sleep in a rock club bathroom. it was literally that loud. and when i complained? they offered earplugs. it is a common complaint they later admitted yet despite the insane price for the room they only offered to knock off a few drink charges. just ridiculous. ive been in a lot of much nicer and much more expensive hotels. i dont mind paying money for quality. i do mind paying it for a room i cant even freaking sleep in. and the worst part is they clearly know about this problem but are just choosing to ignore it.',not_happy
id11757,' this place is easy to find right off the highway. check-in is at -:-- pm and we arrive at -:-- pm but they were very accommodating and allowed us in our room at that time. this made our stay wonderful because we wanted to freshen up before we headed out for a graduation party. the service was great the people were very friendly and as always we have a free breakfast with our stay.',happy
id11758,' i attended a national bar assoc conference at this hotel. i heard this was the nicest hotel in town but i thought there was something odd when no detroit hotel received even one star from frommers. the pictures on the website accurately reflect the attractive public areas and the neutral rooms. the layout of the hotel is awful. it is attached to a business center and shopping area. i got lost a lot because the signage explaining which conference room to go to is nearly nonexistant and it is difficult to determine where the hotel ends and the business complex begins. the hotel food was mediocre and the coffee just awful. the starbucks cart had about -- people in line everytime i wandered by. as others have stated the rooms and bathroom are small (but big enough. i had a king bed and had room to move around comfortably). the bath was the biggest disappointment. it looked like a motel - bath. i understand the hotel was remodeled a few years ago but i think they spent all the money on the public areas and plush bedding. i found a cockroach in my room which gave me a fright. combined with the bath i thought maybe i was in a motel -. the maintenance guy killed the roach and looked around for more. he said it was unusual but they just sprayed for bugs in the restaurant on a high floor so maybe one got down to the --th floor but he said i shouldnt have any more problems. he called me -- minutes later to make sure i was okay. the bill came the next day with a $-- reduction already on it (room was $---). i still discussed the issue with the manager who gave me ----- miles on my marriott rewards account. i thought they handled the matter well and i enjoyed my stay but if they want to be the premier hotel they should spray for bugs everywhere update the baths and get some real coffee. jazzzione.',not_happy
id11759,' at the hotel property level it is near perfect- one issue but that will come later. the staff could not be more accommodating or professional. the location lets you walk pretty much anywhere in the city. the market is a quick -- minute walk and along the way youll pass macy is nordstrom is nordstrom is rack about --- other stores and about --- starbucks. this city loves its coffee! my one complaint with the hotel itself is that the room was stunningly made up upon our arrival with multiple pillows on the bed everything looking fresh and new but the cleaning staff did only the bear minimum each day. the bed was made but all the decor pillows were left exactly where we deposited them the night before. although the room was clearly cleaned it was not made up . part of the hotel experience in my opinion is coming in to a freshly made up room after a day of sightseeing. that didnt happen. i also didnt say anything mainly because we were rushing from place to place and it just wasnt top of mind. now...what can hyatt corporate do? stop nickle and diming people who are paying top dollar to be in your luxury hotel. extra charges included wifi (come on hyatt get with the times!) a dvd player for the room and parking. fast forward a few days and were now in kansas city staying at the #- raphael hotel in the tony country club plaza area (this property is now owned by marriott) - free wifi free valet parking dvd player for the room? no problem one was immediately brought up free of charge. if i returned to seattle i would not hesitate to stay here again and recommend it. fantastic property and very very well run.',happy
id11760,' we stayed for four nights in mid september and were very disappointed in the hotel. the reception areas are nice (and the food we had in the restaurant were excellent) but the rooms were poor they were noisy and they were tired. i read previous reviews on here about the noise and thought it couldnt be that bad but it is. be warned.',not_happy
id11761,' when booking our stay with the fairmont we requested an early check in as we wanted to ditch our luggage and get straight to the taste! we stepped into the beautiful lobby and we checked in but our room was not quite ready. we were told we could wait and they would call us on a cell phone as soon as it was ready. over an hour passed by without a phone call. as the hour and a half mark approached we decided to ask about the status of our room. apparently it had been ready for quite some time and they had forgotten to call...ooops! but we quickly got over the delay. the rooms were wonderfully decorated with large bathrooms! we also had the most wonderful view of downtown! if you are looking for a nice hotel near both millennium park and grant park this is a wonderful choice!',happy
id11762,' we stayed at the peabody over memorial day weekend ----. we were really impressed. we arrived right when the evening duck show was happening. not knowing what was going on i was a little afraid that the place was always a zoo. the check-in staff were really friendly and explained the attraction. we found the rooms small and outdated but werent put off by it. our toilet was a little clogged so we left a note for the maid in the morning. it was fixed by the time wed returned that afternoon. the staff treated us like visiting royalty (just normal tourists dressed as such). the lobby is gorgeous. it is perfectly situated to go enjoy beale street without the noise of the bars interrupting your sleep. id definitely stay there again but it appears to be booked for the next weekend we plan to be in memphis. dang.',happy
id11763,' yes it is a lovely hotel for new york. stayed there during a short stay in new york in april --. the location is difficult to beat... rooms are very comfortable and well equiped overall a classy hotel. paying a little more for a view of central park is worth it in my opinion. receptionists and consierge helpful and simely. have stayed on a prior visit at the st. regis ... however i find the ritz carlton a more interesting place. did not eat at the hotel',happy
id11764,' this is the second time ive stayed at the grand hyatt; the first time was a few years ago. the location in midtown near shopping broadway theaters and offices cannot be beat. and the service has been very good especially for such a large hotel. but i was dismayed upon entering my room to see that not much had changed with the decor since id been there. dont get me wrong--the rooms furnishings are adequate and the room size isnt bad. but i dont think they live up to the hotel class or cost. it all just feels a little run down. the bathrooms especially are tiny and a wee bit grimy. the toilet-sink looks like something youd see in a high school locker room...and the toilet doesnt really flush. (seriously it struggled with a piece of toilet paper.) i will give their large soft towels high marks though. other good points: a nice but expensive lounge and restaurant; a well-stocked market ; and a large comfortable well-appointed lobby. there are just so many nice boutique hotels (e.g. hotel giraffe) of similar price throughout the city i would not choose to stay here if i were paying for it myself. but i think that is how many business-focused hotels like this survive: reward programs and travelers who are too busy or too tired to be concerned with getting the most for someone else is money. to sum it up: meh.',not_happy
id11765,' stayed here for - days in may ---- with my wife. not our first visit to nyc but he first to this hotel.we think the millenium hilton is the best hotel in town! spacious and beautiful rooms great views over wtc and no disturbing noise from the construction work going on there. we had the full buffet breakfast each morning and it was delicious.scrambled eggs bacon sausages bread yoghurt cereals fruit...plenty of food! can´t understand the other reviews but i guess they did not go for the full buffet then. the location of the hotel is perfect with the metro station just outside the outlet store:century -- across the street and walking distance to battery park and the free staten island ferry. we had dinner on our last evening at the restaurant les halles just a few blocks away and wished we had found it sooner. wonderful food. really recommend the roasted red beets with goat cheese or the salmon for starter and the filet bouef béarnaise for main course.it will melt in your mouth! we would like to extend our gratitude towards joseph the concierge who went out of his way and helped us out on departure day when our voucher for the transportation we had booked had got lost somehow. he made several phone calls and what not to help us locate it and later made sure we got on safely to the airport. that´s a service minded person for sure! perfect for his job. highly recommend this hotel. we will stay here again for our next visit to the city!',happy
id11766,' very clean staff is professional. had a courtyard room. no noise from street. very small room no natural light. very soft mattress bed. very clean bathroom. renovated building. cool lobby. good place to stay.',happy
id11767,' i recently stayed at the hawthorn suites for a cheerleading competition. hawthorn suites was exactly what we were looking for! the staff was amazing - keith and tom were so accommodating - they responded to any and all requests-needs from our group. their shuttle service was great - driver kenny and others not only got us to and from the airport - they also brought us all daily to and from the dallas convention center for our competition. the grocery store and any other stops we desired were also offered! the rooms were great - well equipped kitchen cozy fireplace and amazingly comfortable beds - i slept like a baby the entire time we were there. it was also extremely quiet. the breakfast and dinner meals provided were just icing on the cake. we were very with this hotel and our team plans on going back next year for competition!!! you just cannot beat the amazing customer service we received here!! as for any negative reviews you may read remember the posted warning signs in the parking lot advising all valueables not be left in car etc. are a requirement by the city of dallas. this hotel is safe and i never felt alarmed. further it was february and had just finished snowing the weekend before we arrived - therefore there is no expectation for any outdoor swimming pool to be available. we recommend hawthorn suites wholeheartedly!!!',happy
id11768,' a very pleasant stay in the hilton towers in chicago. very comfortable bed - where one can really get a good nights sleep. although the tv screen kept turning itself on every so often duting the night. one of those touch screen ones i suspect that i wasnt deactivating it properly. but then surely you dont have to read the users manual just to use the tv screen! other small but strange thing - the minibar was locked and there was just no key to be found. not sure what tthat was all about. breakfast very good - quality of products and plenty of them. fresh omelets made to order too which is always welcome. doormen and bellboys extremely helpful and couteous. i would recommend this hotel - only thing is that its about a - dollar taxi ride to the main shopping area. oh and a great sushi restaurant can be found just two blocks away.',happy
id11769,' got a king premium city-view room for special rate. spacious room-bath for nyc. large windows with great city views. there is a restaurant and a roof top lounge. close to times square and intrepid. friendly staff met fun people from around the world during the complimentary-daily wine tasting. there was the -th oldest tavern across the street that served great food for cheap. diners close by for breakfast.',happy
id11770,' i had high hopes for a fairly deluxe experience as my work travel service managed to source a room for $us--- per night. unfortunately that turned out to be misguided as the smallish room turned out to be the usual bland american chain fare. with a very low ceiling (which may have been comforting for a hobbit) it made me feel slightly claustrophobic. ditto the bathroom. on the plus side the staff were friendly and happy to help and the downtown location is great. some other guests told me they were paying $us--- per night on an internet deal which i think is about right.',not_happy
id11771,' from arriving late and not feeling well i found - columbus the perfect place to rest for my three days of work in the city. from greeting you by name to reminding me to call my daughter who had contacted the hotel looking for me the visit was both personal and professional. when leaving for market in the city the doormen each wished me a good day and greated me back by name. the room was very comfortable and clean.....and well worth the money. this is one hotel of hundreds in the city but if you are looking for a place to rest your head at night and feel at home this is the place for you.',happy
id11772,' this hotel is still family run and is excellent if you like old and original features (an amazing lift that is nearly --- years old). if you like modern and homogenous then stay elsewhere. i am a poor sleeper and was worried about city noise but not a problem as it was relatively quiet on the -th floor - the only noise coming part way through my long weekend when a noisy woman in the opposite room was only capable of slamming her door and using her mobile in the hallway but there we go - hotels cant be responsible for fellow travellers breach of etiquette. this hotel is in an ideal location on post street with union square shops and cable cars in close proximity. it also has the benefit of a lovely italian restaurant on the ground floor handy if you are jet lagged and-or exhausted after sightseeing and shopping - but you will need to book as fino is is rightly very popular. i was travelling on my own so squeezed in at the bar and had a lovely supper two nights in a row. the bar is also the place to enjoy your complimentary glass of wine between -.-- and -.-- which is a very nice touch. my room was clean and comfortably furnished and the bed was lovely and comfortable too. the bathroom was laughably small which could be a problem for some - i just admired the ingenuity of getting a shower loo and sink in the same sized footprint as the wardrobe. one real bonus is that continental breakfast is served each morning on each floor so no need to get fully dressed just be decently covered and grab what you want to enjoy breakfast in bed with the tv on. the front desk staff are lovely and helpful and i really enjoyed my weekend at the andrews.',happy
id11773,' been there - weeks ago. nice location staff ok room verry good clean. one think i did not like that they keep as a guaranty all the amount that i supouse to pay them at the end. was more like paying in advance. the breakfast (included) not so various but ok and is available for take out. again verry good location for visiting. free wi fi avalable in the rooms and printer available in the loby. i think is more ok to choose the upper flors because of the ac noise',not_happy
id11774,' i finished my business week with this hotel. after a week in los angeles i expected the typical rude service we have all become accustom too. the check in process was typical with the young girls into their own world. that passed quickly and i went to my room. the hotel was spotless the room was spotless and appointed well. the maid was just down the hall and i asked her for an extra coffee. she smiled spoke broken english and happily helped me with my request. i did eat at this hotel. i was single so i went to the lobby bar for a drink and some dinner. the bar was busy with customers but i did find a seat and hoped i would be noticed. there were - bartenders that evening with a full bar of customers. i saw there were several attractive ladies and the immediate thought was great now i have to deal with the flirting bartender for service. again to my surprise they were right on with service. i got my drink a menu and the bartender never lost his rhythm with his conversation. my dinner arrived with-in a reasonable time as well. it wae correct and tasted good too.',happy
id11775,' yes the hotel rooms are small but we really enjoyed our stay. it was fun to be somewhere hip and trendy--the bar was really the scene at night. the service was good our room was very clean and the hotel was beautiful. we really enjoyed the sky terrace on the --th floor where you can get room service and drinks. there are lounge chairs for sunbathing too. the location of the hotel was great very convenient to the subway and many restaurants. several times we walked to theater district-times square it really wasnt as far as it seems.',not_happy
id11776,' we cant whait to come back the service was better than excelent everybody was very kind the rooms are cozy and very clean the bed is perfect we will come back to cassa every time we come to ny we have been in a lot of different hotels in ny and we can say cassa is the best pleace. we allredy make it ours. thanks for making our stay so great. we fully recomend cassa to all our friends.',happy
id11777,' stayed from a saturday until monday for a recent business trip. compared prices to other nearby hotels and this place offered a better deal. the room was clean and spacious enough to get around in. they had an ample buffet breakfast sunday morning. the staff was friendly and would help when needed. there is a steak house restaurant --- feet in front of the hotel and there is a kinko is a few blocks down the street. the hotel is located on the service road along the i--- allowing for easy access to the freeway. overall if your looking to spend a few nights on a business trip and dont expect anything fancy this place is a great value for the money',not_happy
id11778,' i travel often and this stay has been the most relaxing and quiet place. the environment was the best place for a person traveling on business.',happy
id11779,' i went to marriott in june - it was a suprise vacation celebrating my husband is birthday as there was a wwe show in verizon which is within walking distance which i suprised him with. i let the hotel know in advance that it was his birthday but they did not do anything special for it. good thing i did though :) anyway the hotel was lovely inside and very spacious everything was within walking distance but make sure you walk with comfortable shoes. we really enjoyed our stay at washington and the marriott. taxi ride cost about us$--.-- to get to the hotel but the ride itself seemed very short. breakfast was okay major downside seemed to me that some employees were nice to you only based on tips. the stay was a bit pricey but it is downtown if you get a good deal anywhere ensure you book early.',happy
id11780,' i stayed at the ambassador this past weekend and there were so many problems. the staff was very unprofessional.rooms very dirty nothen on the continental breakfast the only service they say they offer that is the truth is the shuttle service it was great the driver helped us out they offer special rates to and from dallas and anywhere you want to go the car is clean and the driver is very helpful. i would stay there again just for the service i got from him',not_happy
id11781,' what a great location for our trip to san diego. this hotel was lovely - great old fashioned lifts. room was a little small but given we got a good deal that was fine. room was clean tidy and comfortable which was all we needed for our base. best bit was the roof terrace - had it all to ourselves our -st night. plus restuarant attached serves a great breakfast.',happy
id11782,' this is a typical aloft with a hip vibe in the lobby and cool modern furnishings in the rooms. while the rooms here are small they are very well designed and we didnt feel crowded at all. my favorite feature was the frosted window between the shower and the room letting in lots of natural light to the wonderful shower. we often stay near the airport the night before flying (because we live - hours from the airport) and we will stay at this one again! my only complaint would be that there werent any freebies. there was bottled water in the room but they charge for everything else... coffee fruit in the lobby etc. it would be nice if guests got these little cheap things for free (like at most w hotels and westins). we also had a little trouble regulating the temp in the room; it was either too hot or too cold.',happy
id11783,' we scored this hotel through pricelines name your own price and got a smokin deal. the hotel was in a good location right off the freeway. the service is excellent and the rooms were very nice. parking is free and of course you get the famous warm double tree cookies at check in. the beds were so soft and comfortable and the standard rooms come with a couch and desk and very nice big bathroom with marble countertops and floors. it was extremely clean and it was one of our favorite hotels we stayed at during our week long trip to california. will definately stay here again.',happy
id11784,' this was our first experience at a kimpton hotel and we were very pleased. interesting artwork in the lobby area. a very comfortable and warm feeling hotel in a great location. close to union square but not too noisy. wine and snacks in the evening. this is a pet friendly hotel which gave me pause(no pun intended) but i requested a non-pet room which they assured me it was and i had no complaints. the hotel parking is pricey $---night but there is a place across the street which was half the price a small garage very easy to park there.',happy
id11785,' the liaison capitol hill is a fabulous boutique hotel with a fantastic staff great rooms tremendous location and all the amenities you could want including a great lounge and restaurant. great location that allows for easy access to all the major sites. great value for a quality property. highly recommend for anyone travelling to washington dc for business or pleasure.',happy
id11786,' we waited three and a half hours to get a room and we were not the only people waiting. we asked multiple times about how much longer we would have to wait to be told they didnt know how long it would take. the hotel was not up to the usual standards of cleanliness. checkout time is noon they called our room at --.--am to ask us to vacate. the staff were rude and the manager even ruder would not recommend this hotel to anyone.',not_happy
id11787,' only have two complaints. -) hallway smelled like smoke. -) i booked - rooms and was told that they were next to each other when in fact they were - rooms down. other than that the lobby was very nice and clean the rooms were big and comfy. the front desk was nice and helpful. breakfast was pretty good. i will stay here again if given the chance.',happy
id11788,' we stayed for - nights in a deluxe king room which we found to be very comfortable with enough room for moving around. the bathroom was compact but clean with a good shower & quality aveda toiletries. we appreciated the complimentary breakfast & cheese & wine offered in the evenings to compensate for the renovations in the lobby. we had a fantastic break in new york & the chandler hotel helped make it great.',happy
id11789,' noisy small poor maintenance! good: great location friendly desk staff bad: beds have sagging mattresses and box springs toilet is loose you can hear everything up and down the hall and on the floor above you there is no way to use the restroom without waking up your roommate (there is only one switch for the light and fan and no door) curtains don’t block the light from the hall nor the outside window. bottom-line: if you want the location and you can get it for less than $-- per bed it is probably not too much of a disappointment. if you pay more you will wish you had paid enough to stay someplace else. i have in my -- years stayed at thousands of hotels in more than -- countries. this is the first one i have felt strongly enough to write an on-line review. [ok i admit it would have been hard to write an on-line review twenty years ago ]',not_happy
id11790,' this hotel is very clean. the room setup is very cozy very comfortable. a bit expensive for a - star hotel..located in the junction of a busy highway. about -- miles to downtown area.. the hotel staff are very helpful and courteous. all and all very comfortable to stay. after all it is the comfort and cleanliness that matters...',happy
id11791,' just back from a weekend at the arlington and agree with the others reviewers - it is basic and clean and it is selling point is it is fabulous location between -th and -th avenues on west --th street. it is right by --rd street subway station and there are good bus routes on -th ave (for downtown) and -th ave (for uptotwn). less than -- blocks away is the empire state building. a room at the back of the hotel is quieter and there is plenty of hot water for showers. as other posters have pointed out you dont gop to nyc to spend your days in a hotel... a word of warning: dont go to the rogue bar on -th avenue and --th -it is a rip-off - over -$ for a glass of wine and -$ for a beer - you can do better!',not_happy
id11792,' room: very good. bathroom with shampoo conditioner soap body lotion mouthwash shower hat make up remover and hairdryer. plenty of towels including face cloths. main room – new flat screen television coffee maker (can use this for just hot water) easy to use heating or cooling unit window opens just a little iron-iron board desk-chair armchair-footrest plenty of coat hangers but no safety deposit box. hotel facilities: very good. small air conditioned gym (with water machine) small swimming pool (- front crawl stokes long) ice machine (free) and cold drinks machine (charge) on each floor complementary breakfast (some hot food bagels-toast cereals juice fresh fruit salad (very good) or take away breakfast bag. the breakfast area got very busy but it was possible to use the overflow area in the attached restaurant (this wasn’t open in the evenings). tea coffee hot chocolate available all day and cookies in the evening (these went fast). two free computer terminals and printers in lobby (can print boarding passes here). complementary shuttle to and from airport. location: not close enough to the centre to pop home for a rest during the day and come out again. no decent places nearby to eat out. can take the bus - or ct- (express) to mass ave metro stop or one stop on to symphony for the tram-tube line. other buses also run nearby. a mixed crowd waiting at the bus stop in the mornings although most people at the stop didn’t board the bus. it would take about ----- minutes to walk to the mass ave metro stop. although not the best area i couldn’t say i ever felt unsafe.',happy
id11793,' great location great room great service free parking with room rate great value for money.',happy
id11794,' this hotel is in a ideal location. it is a really lovely clean hotel with good bars and resturants. we had a really enjoyable stay here.',happy
id11795,' we were a group of - and stayed at the hotel at canal street this is a busy road and can be a bit noise at night. but the location was great and the hotel is good value for money and recently renovated. many shops and restaurants nearby and also the subway. this is next to soho.',happy
id11796,' this room is not worth the money at all. i actually stay a total of - nights but we paid for - other rooms for friends. this hotel staff was not friendly at all. every question that you asked was answered with an attitude. they didnt explain anything that you would ask them. it was always a question answered with a question.the parking was confusing you have to pay $-- for parking after you pay so much for the ragedy room. that the shower curtain was moldy at the bottom there was no frig in the room the desk drawers was broken. things just were not what they appeared to be online with the pictures. it makes no sense that the guy at the parking where to pay was watching porn on his computer. i felt like we wasted so much money on the hotel. the only nice things about this hotel was the location. other than that it was a waste and i will never recommend this hotel to anyone.',not_happy
id11797,' i stayed there with my daughter to visit universities in philadelphia. staying at this hotel was perfect! we could walk to the subway just a few blocks to get to anywhere we needed to go. we could walk to independence hall & liberty bell. we could walk along water. we could walk to restaurants or one night had pizza delivered from local place that was awesome. we swam in the pool (even though april the room was very warm and the pool water was heated) & enjoyed the sauna. the fitness room had plenty of treadmills & other equipment with an awesome view of the river & city while working out. plus the people were all so very nice: the bellboy the concierge check-in everyone! for parking we chose to self-park at their garage (no need to valet really because garage is connected to hotel). it was only $-- a day & you could go in and out throughout the day if you wanted. we used subway or walked so just left the car there. the garage elevator goes to the lobby so it is very convenient. only really negative was that they didnt have free internet - for price of hotel that is ridiculous!',happy
id11798,' i came to new york for travel with my family. and we stayed sheraton new york for five nights. we understand that the room is very small but we expected better service from the staff. housekeeping was very poor service. there was a dirty coffee maker dirty iron table cover. it was very disappointing poor service at the front desk and bell boy. even when i called for the front desk to assist me to connect the internet they forwarded my call to technical support. and they hold me for half hour when we checked out the hotel they overcharged us for the internet . after we complained about that to the front desk the front desk guy is behavior to us was very unacceptable. also the same front desk guy answered when we called for bell boy to bring the luggage cart to our room.. in addition even we waited -- min no one came to our room and we are getting late to go to the airport check in.we had a lot of luggage and it was very hard to carry by ourselves even when we were at the lobby with a lot of luggage the bell boys was just looking at us and no-one even asked for we need help or not. the only good thing about this hotel is concierge. they told us many great restaurants around the hotel and they were very helpful for us. however we suggest other people to not choose this hotel if they go new york. people go for travel with great expectation and even small things might make their trip as very bad memory. this time especially when we checked out the hotel our new york trip memory became one of the worst trip ever for us.',not_happy
id11799,' the hotel staff do an excellent job know the area well and were very accommodating. free bowl of apples in the hallway on the starwood preferred guest floor (which i didnt know was a thing). the location is literally a -- second walk tot eh convention center and only one block away from reading market terminal. if you are unfamiliar reading market terminal has over -- food vendors and is always worth a visit when you are in town. the hotel is on an intersection with some one way roads so getting there on your own by car can be tricky. plan on paying for parking every night. my king sized room was nice but small. the desk which was built in to the entertainment center didnt really provide a working space. the beds are amazing and the shower is good. the heat was an issue in my room at first until i figured that you should just set it to on instead of trusting the thermometer. noise from other rooms is sometimes an issue but never interfered with sleep. hotel staff arranged for a cab to the airport for my early morning flight. great option in terms of accessing center city philadelphia but the hotel is nothing special in terms of quality.',not_happy
id11800,' what a great deal!. stay inexpensively and leave your car for the week while you cruise. shuttle service to innerharbor and back and forth to cruise terminal in -- minutes. free breakfast not bad. desk service excellent. highly recommended.',happy
id11801,' we returned last week from a week stay at the wolcott. the hotel is a beautiful hotel with great service. muffins in the morning in the lobby are good and free! decor is a bit dated but im not there to spend the week in the hotel room. we had some problems with hot water. we had to let the shower run for about -- minutes before we had any. they gave us a handicapped accessible bathroom which was cool because it was bigger. also they make you turn the air conditioning off during the day which in this energy saving world is great. the problem was that the window air conditioner in our room was not insulated properly and i could see outside in the corner. not so energy saving. the hotel is in a nice location a few blocks from herald square and macy is. we had a view of apartments from our window but tht made it very quiet. the staff was great and treated my mother in a wheelcahir wonderfully. we would stay here again for the price.',not_happy
id11802,' i like omni properties typically and this has a lot to recommend it (lovely lobby nice pool friendly staff) but some serious flaws as well. the primary issue i had (well other than not getting the king bed i requested...) was the lack of any type of soundproofing. every sound from the surrounding rooms was heard and i mean the rooms above below left and right. in the morning the slamming of all the doors as people went out was especially annoying. as a previous reviewer noted there was a little mold in the shower - not terrible but not what i expected from omni. the beds-pillows were fairly comfortable but not exemplary. so for the money i think i will look elsewhere in the area next time.',not_happy
id11803,' recently stayed one night at the w hotel in one of their least expensive rooms (which during the holidays meant $----night). we loved this hotel is location in union square and knew that wed be getting good service and a nice modern room when going with the w chain. in that sense the hotel totally met our expectations. the room (a-) bed was truly heavenly as they like to call it. we requested the highest available floor and they put us directly below the penthouse (nice that they were paying attention to my internet request). the view is pretty nice from up there. by nyc standards this was an average to above-average sized room. nice modern decor clean with a large flat-screen tv and dvd player. the bathroom door was a slider and you could hear everything from either side - that is probably the only con. well that and the price which i thought was a little steep when you add $-- in taxes and parking charges which i will get to... the service (a+) they have a whatever whenever motto and encourage you to request anything you might need. we took them up on this as we had our wedding cake topper (- year anniversary) but no plates or utensils to eat it with. we called down (and were greeted by name) and - no joke - in less than - minutes they were there with everything we needed. the concierge was very helpful during our stay as well. added fees (c-) they charge $-- a night for parking. this is valet service but i asked if you bring your car to the garage yourself if it would be the same charge - it would. this is high for overnight parking imo even for new york (where i have lived and parked overnight many times). as i mentioned earlier a $--- room is actually $--- with taxes. we did not order any but i noticed that room service charges were a bit exorbitant and the one-hour massage costs $--- (im used to $------- again i am talking avg nyc prices). so... with great service and style comes higher prices. i guess that should be no big surprise but just wanted to paint a complete picture for you. we really did enjoy our stay and i would recommend this hotel to anyone (well maybe not families - the hotel has much more of an adult vibe to it).',happy
id11804,' very professional staff and security was very good. they did not speak unless you spoke to them. pet fiendly for a fee. good shopping and great resturant and cocktails. can walk everywhere. hotel starting to show wear-carpet-furniture etc... for ---+-night i really expect more. no club floor or food for hyatt members. you can save ---night on parking by going across the street. park and walk',not_happy
id11805,' stayed at the washington plaza for - nights and was totally with the hotel. room was a nice size with vanity and shower conveniently separated. the concierge was very helpful in suggesting restaurants close by and for arranging tours. as suggested by many reviewers on trip advisor we asked for a room on higher floors with a view over thomas circle. it was lovely. if you enjoy walking you can easily get to the capitole or georgetown on foot. all in all a very good choice at a very reasonable price.',happy
id11806,' ive stayed in hotels all over philadelphia. this time i needed to be slightly more economical than i have been in the past. so i stayed at the hampton inn. it was a very good choice not only for the price (i received a very good rate through a travelzoo offer) but as others have pointed out the hotel is clean comfortable and centrally-located. in addition breakfast (good selection friendly and attentive manager and staff) is free and plentiful. and that brings me to the most important part. the entire staff is wonderful. there was not one person i met on their staff who wasnt friendly and welcoming. a very nice change--not even -+ star hotels can say as much. i will definitely be staying again.',happy
id11807,' stayed ----------. we were four couples travelling together booked by the same travel agent. room was dinky and it was one of the larger of two sizes offered; we were the only room with a fan and needed one badly (a-c) would have been nice; we need a refrigerator-freezer for medicines were told the restaurant refer-freezer would be available; turns out the restaurant folks didnt care much for that they had done a lot of painting without marking fresh areas so i ruined a shirt trying to get to the refer-freezer. free breakfast is choice a or b no menu; service in restaurant was slow with a sultry server. front desk person (man) was rude when asked about internet use getting medicine from refer-freezer. phone calls are billed whether they are connected or not. hotel is next door to male strip club with heavy outdoor advertising. wont be staying there again. will advise agent to not book others there.',not_happy
id11808,' the hotel has real charm and character. the staff are great and we loved the location. hotel is immaculate and we slept well in the comfy bed. our first visit to san francisco so it was the ideal location for us. we booked a wine tour which departed from here. short walk to pier -- and the departure point for alcatraz tours. we even hired bikes from blazing saddles next door to bike the bridge. (the bike path starts almost from the hotel front). plenty of decent restaurants and bars within the vicinity. we enjoyed the complimentary continental breakfast in the blue mermaid which for a small additional charge could be upgraded (which we did a couple of days). we also ate an evening meal at the blue mermaid (one of their chowders) which did not dissappoint. there was always a nice atmosphere in the blue mermaid. we sadly missed out on the wine tasting hour each day as we were so busy out and about. my only disappointment was the lack of a view from the room window. we were in one of the internal rooms which overlooked a roof and could only see windows of the rooms opposite. such a shame as everything else about this hotel was perfect. yes its in the fishermans wharf area which is very touristy but i found it an ideal spot for a first timer to this lovely city.',happy
id11809,' nice stay. staff was knowledgeable pleasant and efficient. location was convenient about ----- minute easy stroll to millennium park art institute etc. construction goes on so restaurant is still closed. very little noise. room was quite spacious very modern and clean. quite a good overall value. would definitely recommend-go back.',happy
id11810,' we take a friend vacation every year. this year there were - families so over -- in our group with -- of them being kids. we picked westin la cantera this year. i am going to try and sum up what made this hotel so special. pool area with varying depth for all kids as well as a water slide and waterfall smores at night-free of charge magic show-free of charge animal show- free of charge bounce houses and waterslides-free of charge movie at night- free of charge and dinosaur exhibit and show-free of charge. of course you pay to stay in the room but when you add in all of the extras....its a steal!! we checked all of the kids into the kids camp and were able to enjoy the adult only pool. the service was something that i have never experienced before....even at the four seasons. the staff waited on us hand and foot always had drinks towels etc. the kids received welcome bags when they checked in. i dont understand how anyone has complaints about this hotel. i read reviews before i go so i am prepared for anything. literally all - families said this was the most relaxing vacation they had ever taken and the best hotel ever. we took the shuttle several times there was always a shuttle waiting out front and if we needed picked up from somewhere they were there within - minutes. we had planned on doing all sorts of things in san antonio but the resort was so great we spent almost all of our time there. we try to change up our location each year but everyone has already agreed that we will be back again as nothing will be able to top this trip. we are even debating taking an adults only trip in about a month so the guys can golf. this hotel has everything!!',happy
id11811,' we only stayed one night but found it very convenient to san diego. the only downside is that there are several buildings on many levels and accessible only by a great deal of walking and climbing steps. fortunately we did not have a lot of luggage. probably would stay here again but would make sure we are either in the main building.',not_happy
id11812,' spent - nights in late june. my experience with millennium hotels is that there is always a line-up to check-in since it seems that only one person works at the reception. the worst is to line up just to ask a question. the concierge doesn’t seem to be on her station often. since this was an old building the rooms are smaller than the average rooms in more modern buildings so there is a disconnect between square feet and price charged. the bathroom is updated with modern fixtures and a rain showerhead. the mattress and the sheets were excellent but the pillows has absolutely no firmness. i am not sure what are in the pillows but they provided no support to my head and neck. when i lay my head down on them my head just sank to the bottom. i woke up with neck strains every morning. the air conditioner was noisy so i turned it off every night before going to sleep but there was also a loud humming noise from the mini-fridge that comes on intervals. don’t expect to have great views because it is a low rise building. the area is near upscale shops but it is not vibrant. there aren’t many eateries nearby so you might have to make a short walk to rush\state street if you want better selections. all in all it was a confortable stay.',not_happy
id11813,' i was very impressed that the four seasons actually lived up to its reputation. staff and service were flawless. little extras included with turndown service were a nice touch as well. shoes were shined well and wrapped individually in tissue paper on return. great fitness center and lap pool. i was not on the commons side of the hotel and i will warn that the view on the opposite side is of an office building and a parking garage. also i had a handicapped room. i hope this was a mobility impaired room and not a wheelchair accessible room as there was still a tub albeit with grab bars. incidentally the restaurant finale in back of the hotel has an excellent dessert sampler!',happy
id11814,' we decided at the last minute to head into the city for the last night of our trip. weve stayed in many different hotels in manhattan - courtyard residence inn renaissance w westin hilton wellington and others. this was right up there with our favorites. first having two rooms is always a treat. considering this is manhattan the suite was spacious for the three of us. our room was next to the elevator but the hotel was sold out so we couldnt be moved. it turned out not to be a problem at all. facing times square is not ideal (except for the view from our --th floor room which was great) because when you walk out the door you are immediately bombarded mostly with the crowds. but turn the corner onto --th street and it is practically deserted (in a good way). for transportation options the location is great -- we walked a couple of blocks and hopped on the subway to have dinner and spend the evening in the village and returned the same way. in the morning i walked up to cental park and back via fifth avenue -- got breakfast at a local coffee shop. nice to have a mini-kitchen in which to make breakfast. the staff at the hotel was very pleasant from the doorman in the ground floor lobby to the young man (i think his name is daniel) who checked us in. we didnt make use of any hotel services as our time there was very short. i do object to paying for wifi but i suppose it is to be expected in manhattan.',happy
id11815,' yeah the people were nice especially the filipinos. had a great --day stay there with us filipino policemen (pnp). the place was near sta monica beach promenade catholic church best buy yoshinoya subway fbi etc.',happy
id11816,' my boyfriend and i visited ny last month before sandy thank god! it was our first holiday together and we were unsure what to expect from the new yorker with mixed reviews wed read on here. check-in was very easy and the room was lovely! yes it wasnt the biggest room but we were able to open up our suitcases on the floor and didnt trip over each other through the week. the bathroom could do with renovating as well the shower was adequate but seemed to be either very hot or just cold and they need bigger bath towels! the bed was lovely and comfortable and the sheets were warm too. the staff at the new yorker were wonderful we were greeted with a smile every time we walked back into the hotel after a day exploring the city the concierge was a big help and we were even able to leave our luggage after we had checked out and wait for our airport transfer. i would definitely recommend the new yorker its simple and you dont need a lot from your room when youre hardly in it and the location is the best part it is very central just -- minutes from empire state and about -- to times square. will definitely come back!',happy
id11817,' although this hotel offers good prices in comparison to other hotels in downtown philadelphia the service needs to be improved. during my stay the air conditioning wasnt working properly having breakfast in the hotel reastaurant took forever and the staff was not very helpful.',not_happy
id11818,' the pier v hotel in baltimore is located right next to the national aquarium and hard rock cafe and a very short walk from little italy. the front desk staff were exceptional (i hope you have the chance to meet and chat with kevin) and greeted me with enthusiasm at -:-- pm. i had a room on the third floor looking across the water toward the aquarium. i never turned the flatscreen tv on but the high ceiling lighting king size bed high speed internet and slide-open window made for a nice stay. the purpose of my visit was business and i can say the meeting facilities were nice and spacious. after the meetings the hotel is location on the waterfront made taking evening walks and shoppiong a breeze. two things kept me from rating this hotel a full five stars (call me picky if you like): there could be some more attention paid to the maintenance of the building and the food- snacks for our meetings could have been better. with that said i would not hesitate to stay here again and i would find this location exellent for families visiting the inner harbor area. perhaps most important to me- the room was absolutely quiet at night. i did not hear a single slamming door in three nights while trying to sleep.',happy
id11819,' we visited nyc for what was basicly a first time to the big apple as a tourist. we wanted a central location actually a top priority and this was as good a central location you can find. easy walking to times sq madison sq garden empire st bldg. and having the grand central on the other side of the block means you have direct access to subway network to reach any other sites. the hotel experience itself was also a near-spotless performance on the part of the library. the people we met were friendly and helpful. the room incl. bed cleanliness views and size was very good. the a-c-heating however is not noiseless to put it polite. when everthing else is fine such things can become an issue. this is the only negative remark im going to need to make. overall everything you read in the reviews here is there: and yes we did like to come by during the day and sit in the quiet comfort of our very own club the reading room with refreshments and of course for me it was the nyt. there is always the risk that having acquired such a reputation the management or personnel are tempted to slip from the standard they have set for the hotel. let is hope this doesnt happen. if they keep it this way (and do not raise the prices any higher) many more visitors will be with the library and the hotel is a continued success.',happy
id11820,' it is hard to beat the location of the rodeway inn city center - walking distance to most major tourist sites convention center (if in town for a trade show) etc. public transit is also just a hop-skip-jump away. hotel staff was very friendly and accommodating. room was clean and as a single traveller i felt safe. my room had a large flat screen tv single serve coffee maker and i very much appreciated the - free bottles of water that were replenished daily. cons i encountered: tv remote was finicky (staff resolved) no in-room climate control (staff made adjustment upon request) unable to pickup strong enough signal to take advantage of the free wireless services cracked tile in bathroom and corner stall shower only (didnt really make a difference to me). definitely not a --star hotel but i would stay again without question!',not_happy
id11821,' my husband and i stayed here with our -- month old daughter during my husband is recent week long conference at the muscone center. the hotel staff was so friendly and accommodating to our families needs. beautiful rooms. lovely pool and spa. great location for shopping on market street and taking the trolley to fisherman is wharf. we even walked to at&t stadium for a tour. great hotel for both business and pleasure travel!',happy
id11822,' my husband daughter and i stayed at the melrose near georgetown for two nights in mid-june. i booked the room on priceline using their name your own price system. they rated the melrose as a - star hotel and nothing could be further from the truth. tripadvisor reviews were not overwhelmingly positive and with good reason however the priceline system locks you in once they accept your bid. positives: we had a large quiet room on a high floor facing the back of the hotel. the bathroom sink was in a separate area outside of the actual bathroom. the staff were pleasant and friendly. the location is terrific - a few blocks away from the foggy bottom metro station and georgetown restaurants. we ate in georgetown both nights. tackle box on m street is fun the food is tasty and it is reasonably priced. whenever we stay near georgetown we eat breakfast at le madeleine. negatives: overnight valet parking (no other option offered) was $-- a day plus tips for the parking attendant. there are no other options for overnight parking in the area. trust me i called every single garage company in the foggy bottom neighborhood prior to our trip and none of them offer overnight parking. my husband needed to walk to a different floor to obtain ice since the ice machine on our floor was not functioning. there were no glasses in the room for drinks. he called down to the desk and they sent someone up to the room with a few wrapped plastic cups. there are apparently no glasses available. although housekeeping remade the bed and replaced towels the next day they did not pick up the used plastic cups (clearly unwrapped) nor did they replace them for the second night with fresh cups. the ceiling was stained the beds were very uncomfortable the soap dishes in the bathroom were rusted and the top soap dish had soap scum from a previous guest. there was one tiny bar of soap by the sink but none in the shower area (staff did not provide another bar of soap the next day as well). on our second night an inebriated guest (according to the staff the next morning) pulled the fire alarms in the hotel at - am continuing for over an hour. i know this incident could happen at any hotel but it simply added to an already disappointing stay. we travel to dc several times a year and i consider this a lesson learned. i will never use priceline again and i will not return to the melrose.',not_happy
id11823,' i have stayed here - times and i love it. rooms are nice and well kept. the staff are outstanding at the front desk. i have never eaten at the restaurant because there are so many nice ones in chicago. but the two hotel bars are great. the block itself is quiet but there are a few places nearby to eat and drink. an excellent breakfast place called yolk is just a - minn walk. in the summer a run along the lake is just - minutes away. ask for a lake view room...it is worth the extra amount for sure! the only minus point is that the subway stop is a bit far if you are walking and-or have luggage but its only a - dollar cab ride away fyi. i will go to chicago again and will surely stay here again.',happy
id11824,' just returned from a week is stay in the bay area including three nights at the kensington park hotel. this relatively small hotel (----- rooms i believe) was everything that my girlfriend and i hoped for. it is in a very convenient location (--- block from union square) and our room was clean comfortable and well-appointed. we arrived on a saturday morning having taken bart from the san francisco airport to the powell street station. this was about a --- block walk from the hotel but as we had not packed too heavily this was no problem. we got to the hotel around -- a.m. expecting to simply check our bags for a few hours until our room would be ready. imagine our pleasure when the desk clerk informed me our room was already cleaned and available. our room was on the --th floor of this ---story hotel which only has guest rooms on floors ----. i had read that rooms on the front of the hotel (post st.) side tended to be too noisy but we did not find this a problem. yes we did have a street musician down on the corner below us each evening but they seemed to quit by ----- p.m. which was plenty early enough for us. plus they were all quite good! we were blessed with wonderful san francisco weather. days were in the high --s and nights in the low --s. really could not have asked for any better. i had done a lot of research ahead of time so had a pretty good idea of where we wanted to go while we were there and how to get there but the staff at the front desk were always very eager to answer any questions and help with any request i had. very friendly and responsive. being a small hotel they do not have on-site housekeeping or food service. the housekeeping was never an issue as rooms were cleaned by the staff that comes in each day and any needs we had after hours were quickly handled by the bell staff or desk staff. and with so many fantastic restaurants in sf we certainly didnt come there with the intention of eating room service meals. the hotel has an arrangement with a cafe a few doors down for continental breakfast service. you get a voucher at the front desk and go down the street for tea or coffee muffin or danish. we didnt expect much from this service and we didnt get much either. not a very impressive selection or service at this cafe. the hotel is -nd and -rd floors house the post st. theatre a quaint little theatre with not a bad seat in the house. we saw the --th annual putnam county spelling bee a play i was not familiar with ahead of time but highly entertaining. good music great performances by the characters and just a very fun cute show. we got tickets the morning of the show at the tix booth on union square for less than $-- each. well worth it but hurry it closes in early september. i would love to see another show in this theatre and if youre staying in the hotel you certainly cant beat the ease of the drive home after the show. the hotel is in a great location. having been to san francisco a few times i really enjoy staying around union square better than any other location. with the --day passports we got for public transportation we could take any of the cable cars streetcars buses or subway trains for no additional cost. best $-- i ever spent in sf and we felt we could get anywhere we wanted to within the city by starting within steps of our hotel. with all the great shopping eating and people-watching we love to do in the union square area this hotel was a great choice for us.',happy
id11825,' the location of this hotel is absolutely perfect. from our window we could see union square and watch the cable cars go trundling past. rooms are small but clean and stylishly decorated. ask for a high floor to minimise noise from the street - especially on weekend nights. pay the extra $-- for the stay+dine package. this gives you credit for the hotel restaurant. we ate breakfast there every day - great selection on the breakfast menu all reasonably priced. the staff were so friendly and the placemats were maps of san francisco! if you have a car pay the pre-pay self park fee. the parking garage is less than a block away and very easy to find. dont waste money on valet parking when you dont need to! overall we really liked this hotel. for central sf it is reasonably priced and great value. would definitely stay there again!',happy
id11826,' this hotel is currently under renovations in the lobby and entrance area but they need to focus on the rooms. the sink drained extremely slowly so we informed the front desk who said they would take care of it. nothing was done and in the morning we realized the tub drained slow as well. the entire hotel is supposed to be smoke free but our room smelled terribly like ash trays. we told the front desk and they said we know sorry . breakfast was cold and had limited options compared to other choice hotels ive stayed in. the comfort inn is a bout --- feet away. stay there instead. the upside to this hotel is that the beds were comfortable and the staff was friendly.',not_happy
id11827,' my only complaint is that i never got to ask for anything - it was offered before i could think to ask. clearly staff training from top to bottom emphasizes pro-active customer service. everyone i encountered was friendly enthusiastic and helpful.',happy
id11828,' my dad and i stayed here during our trip to the stanley cup (go bruins!). i did a bunch of research before we came down and chose this hotel because it had a hot breakfast (just eggs the day we were there but good enough) free shuttle from the airport (which i understood would cost $-- each way!) and good location - close to downtown boston. didnt know they also provided a shuttle to the t-line (red line) subway which would take you anywhere in boston including the td garden fenway fenuil market harbor etc. the shuttles ran like clockwork and were awesome. it is not a brand new hotel but it was clean our room was very nice. i cant help but say it was an awesome trip and the shuttle service probably saved us in the order of $---us during our very short stay in boston. one thing i would mention on the negative is we went to have a celebratory drink after the bruins won game -. my rum and my dad is double scotch cost....$--us! byob! great job ramada folks!',happy
id11829,' last minute reservation due to disappointment with austin lake spa. excellent serviceroom dining and bar service. spa staff friendlyefficient and skillful . easy to sightsee from location. reasonable price for a luxury hotel.',happy
id11830,' good location and rooms were normal size but service was below average room was overpriced carpet was extremely stained maid almost walked into our room twice before checkout no free wi-fi. we just expected more from this hotel but it was just ok.',not_happy
id11831,' one of the amenities my husband and i love about holiday inns are the amenities. we love the the spacious rooms we love the fitness centers we love the pools but most of all we love the free breakfast in the mornings. wait this location doesnt have free breakfast in the morning. fail. we will never stay here again.',not_happy
id11832,' although they did change our room after our request some of the room are just completely old and run down and smoky. some of the rooms do offer great views of downtown. it is location is the best thing going for it. i wouldnt book just based on pictures online. if you want to stay here go there see the rooms and pick out the room you want. they have a loyalty program you can join so you get a discount on the room. they have a small pool and outdoor hot tub. they have recently tried to re-invent themselves some. i only have seen new signs for cycle - the bar at the hotel. i have also seen advertisements for concerts or brunch by the pool.',not_happy
id11833,' our second stay at this property now under new management quite enjoyable. all the staff friendly and attentive upon our arrival. i reserved two rooms through orbitz.com for - nites on the -th floor nos. --- and ---. rooms were ready and clean and aptly decorated and bedding on par for - --.- stars. most of the positive reviews are correct. we had no problems at all with noise thin walls or heating....extra blankets are available. odors ...maybe but to food from restaurant below. yes the lobby is nice at -.--...when wine service begins. absolutely would return again and fully recommend to travellers looking for hotels in the --- star range',happy
id11834,' we loved this place! we picked this place based on location to the airport; it is the closest hotel but what makes this hotel so great is how easy it is to enjoy your stay there. it is an amazing hotel especially for families and travelers (we saw numerous airline personnel staying here). the rate was super reasonable especially given all the neat things about the hotel. the free shuttle service was fast and the drivers were friendly. check in was fast and the desk staff were personable capable and efficient. we got a - bedroom suite. it was absolutely perfect for our family of -. the kids had their own room and they didnt have to share a bed. the beds were hands down the most comfortable hotel beds weve stayed in. there were - bedrooms and - bathrooms a sitting room with a kitchen that was fully stocked (dish soap full sets of dishes - burner stove refrigerator microwave). the toiletries were high quality. the hotel was quiet; we didnt hear any noises from adjacent rooms or in the hallways. in the morning we discovered the free breakfast buffet. it included eggs waffles fruit bagels cereal tea coffee etc. i would have paid for this separately. the large seating area was full but not overflowing. the hotel has a laundry room where the washers and dryers were free. you could even buy laundry soap at the hotel. there was a mini-mart adjacent to the front desk. free laundry. wow! there is an indoor pool. the exercise room had - cardio machines. we didnt use either but they both appeared clean. we saw a bbq pavillion outside. our kids want to go back to this airport hotel. in our future travels we will always try to stay at a staybridge suite. it seems it is designed to make travel a vacation.',happy
id11835,' i stayed there for - nights for a conference at the end of feb. my overall feeling is that the hotel is out dated and looks old. it has - sections (plaza and tower) and it is big. somehow it is very confusing to get around and i spent much time trying to find where i was trying to go. the room i had is bigger in comparison to similar hotels. however bathroom is smaller and very average. the bed is good with soft pillows. heating safe had to be fixed to be functional. and it does really heat up the room (i had to leave it on to -- degree the entire time i stayed and the room was not heating up at all). toilet stopped flushing the day i was checking out.the main lobby is big and has desks and convenient hook ups for your laptop. business center conveniently located in the lobby too. i think if this hotel remodel-upgrades have a easy layout with its large space it has the potential of being a great hotel. but for right now it is not worth what it is charging and it is too old looking and feel.',not_happy
id11836,' got a very good deal at this conveniently located hotel for a three night break in boston. located a - min walk from the t station which will get you to downtown boston within -- mins. the walk itself isnt all that pleasant there is road work everywhere and it is rather dingy at night. the hotel generally lived up to expectations. pleasant reception staff checked us in quickly and gave us a large room overlooking the bayside expo centre. not the greatest view in the world but ive had worse. room itself was clean and tidy with a good size bathroom. the bed was large and comfortable and the air conditioning unit not too noisy. only negatives where that the au bon pain was frequently understaffed leaving long lines and up to -- min wait just to get a bagel. this wouldnt be so much of a problem if there was somewhere else to eat in the vicinity but there isnt really. the housekeeping staff were also very noisy having loud conversations with each other in the corridors from about -am each morning. overall id recommend the place as an alternative to some of the hideous prices going around in downtown boston.',happy
id11837,' stayed for a recent business trip. the staff was nice enough. the rooms are really efficiencies with little dated kitchens in them and slightly tired furnishings. if i was doing an extended stay this would be a decent choice except .... there is crazy loud wall thumping construction all day. if you plan to be gone from the hotel all day then dont worry --- but god help you if you try to work during the day in your room. my whole room was literally shaking starting at -:-- am. i had to check out and hang out in the waldorf lobby across the street. of course you dont learn this until you check-in so youre kind of screwed at that point. i will never stay here again.',not_happy
id11838,' this was our -th stay at ocean villa inn. you cant beat the proximately to the dog beach but the motel itself leaves a lot to be desired. the motel itself is very dated. the rooms are sorely in need of remodeling and the walls are thin. we also found the floor and the bedding covered with a thin layer of sand. spend a few more dollars and stay at the shorebreak in huntington beach. granted it is not within walking distance of the dog beach but it is a lot nicer.',not_happy
id11839,' this hotel is really past it is prime. maybe it was nice once but no longer. the air blows in through the windows and so does the noise. you can hear every vehicle that goes past. very noisy lace with the roaring of buses and trucks. light sleepers beware. also it just has an overall worn feeling. there is no ice. you have to call room service for it. the beds are not up to the prices. just a short distance away is the much newer westin city center and it can be less expensive. the fairmont is also much superior.',not_happy
id11840,' so glad we chose the omni san diego. booked hotel-air through priceline. omni was perfect from check-in to check-out. room was spacious modern and very clean. we were on the --th floor and had a view of petco park (san diego padres stadium). the world baseball classic was going on while we were there so there was activity in the stadium. housecleaning did a wonderful job in cleaning the rooms and making them smell fresh. beds and pillows were very comfortable. the bathroom was spacious with a nice shower-bath and very clean. plenty of towels were provided. the location of this hotel is perfect. we did rent a car because we wanted to do things outside of san diego. parking at the hotel is $-- but there was a garage across the street that was less. transportation is abundant with trolleys cabs buses etc and wouldnt have needed the car if we werent leaving the city. we toured san diego university which was around -- min drive from the omni. after the college tour we drove to la jolla and mission beach which is only a short drive from the city. la jolla has many beautiful sights and a small beach full of seals. mission beach has an amusement park and a boardwalk with skaters rollerbladers bikers runners etc. both areas offered free parking. took a city tour with old town trolley. this is a great way to get a feel of the city and the sights. the guides were all very knowledgeable and fun. ate lunch in old town san diego at the cafe coyote. food was very good and a fun place. drove over to coronado and had a delicious brunch at the famous hotel del coronado. hotel del coronado is grand and the grounds are beautiful and right on the beach. the beach is very clean here we were lucky to see a herd of dolphins swim by while walking along the beach. we did not experience the hotel restaurant but did get coffee and tea from morsels. hotel conceirge was most helpful. we were able to purchase activity tickets at the hotel. we spent a lot of time at gaslamp quarters which is in walking distance of the omni. many restaurants bars and shops are located in gaslamp quarters. restaurants we experienced in the quarters were whiskey girl hard rock cafe and ghiardelli (for dessert mmmmm) . nightlife is great here if that is what you are looking for. wasnt able to experience the nightlife since i was with my -- yr old daughter but it looked like lots of fun. thursday we went to the san diego zoo and had a great time also not far from the omni. next time will go to the wild animal park. the hotel was very quiet and private. we were not bothered by any noise whatsoever. pool at the omni was really nice with heated water and a hot tub. a nice view of the area from the pool level. there is a service phone that you can order food-drinks from the restaurant. you can bring food-drink items but no glass. beware of the gulls with your food and do not leave unattended. a couple had left food (which i thought was very rude) and the gulls were helping themselves. in conclusion we would definitely stay at the omni san deigo again. everything was top notch and we had a great vacation. thank you omni we will return!',happy
id11841,' we were warmly welcomed upon arrival and cornell helped us plan our day looking at our map since we only had a half day in san francisco. the staff was very helpful and the room was amazing. we will definitely stay at the orchard hotel again and will recommend it to our friends and family. we do not usually do valet parking but surprisingly this was the best option for the money and convenience at the orchard hotel. we learned that parking is an issue in general (and very expensive) in san francisco so we feel better about using the valet service. the view from our room was not great but the location was perfect--just a short walk from market-powell streets.',happy
id11842,' wow! just returned from one nights stay at the pierre in ny city i am not sure what is with the negative reviews this hotel was first class all the waybooked a superior room was upgraded to a two bedroom suitesoft king size bedthe other room had a couch and a desk the room service was excellent as was the dinning at the caffe pierre we where celebrating our wedding anniversary they sent up wine and cheese and fruit i have stayed at other - star hotels such as the ritz carlton nothing compares to the experience we had at this hotel if you can try to get a room on the --th flooryou are right on -th ave and central park the location can not be beat with all the - star hotels in ny city this is one of the nicest.',happy
id11843,' large rooms friendly staff ok restaurant breakfast very expensive. wifi should be free given the room charge.',happy
id11844,' we had a great time ive stay here before and love everything about this hotel good breakfast nice rooms helpful staff and priced right! it is not downtown which i perfer and even being just off the freeway you dont hear the traffic',happy
id11845,' have just returned after a weekend break with my family. ive stayed in hotels all over the world and many of them much worse than this. staff polite and helpful room clean but in need of a fesh lick of paint. have read reviews of others who make many complaints but have they thought it might be they who are at fault?. would recommend the hotel and stay there again.',happy
id11846,' we stayed in this hotel while on a trip to evaluate whether to move to dc and the location really was important - you can get everywhere very quickly from this hotel whether by walking or taking the metro. we had bought an upgrade package for a room with monument views but found it was quite different than we had expected primarily because dc buildings are mostly the same height so it was like looking out over a parking deck! we could see the monuments as promised but dc does not have much of a skyline. however the room was simply enormous: it might have been a penthouse suite since it had two bedrooms a dining room a small kitchenette and two bathrooms!! the decor needs updating but it was certainly clean and we loved having the extra space. i just pretended i was a character in a ----s film. :-)',happy
id11847,' we chose this hotel primarily for its quality and location. the quality was good though i was expecting something a little more for the price we paid: rooms were clean and appealing with nice touches like recycling bins and shampoo-conditioner dispensers rather than bottles. the mini-fridge was very small and there was no microwave. the coffee machine made it difficult to make tea (they only provided one kind of black tea which i dont drink). the location was a little outside of the downtown core but not so far that we couldnt walk it. it took us about a half hour to walk to the faneuil hall-quincy market area. many of the smaller restaurants in that area are also closed on weekends. the service at the hotel was excellent; the girl at the front desk was very helpful. they immediately noticed that they had forgotten to replace our pillows with non-down ones as requested and a quick call to housekeeping fixed the problem immediately. overall a good place to stay though a little pricey for what you get.',happy
id11848,' the brown palace in denver colorado not only has a wonderful history to learn about but it is located in one of the best cities in the united states. from the moment you step through the revolving door in is clear history is still in the making. the hotel staff is generous and knowledgeable and can offer ideas about your stay or if one prefers to be left to just relax and enjoy the beauty of the hotel or the spa they will accommodate your every wish. there are several restaurants with all kinds of menus to fit any desire...the spa is one of european style and offers the best facial in town. rooms at the brown palace are beautifully appointed and the tour of the hotels history is a must for both locals and foreigners alike. go to this hotel and enjoy a vibrant denver that has come a long way in culinary museums and experiences meant to be enjoyed by any world traveler.',happy
id11849,' we banked on the reviews here and stayed - nights while seeing shows in nyc. the review were right. this is somewhat of a hidden gem. the value ($---.--) was very good. the locaiton is fantastic - within --- blocks of most theaters short walk to times square and - long block to -th avenue where there are tons of restaurants (and more on -th avenue too). the room we had was exceptionally small -- really little more than a bed desk and bathroom. there was literally one foot on one side of the bed and one foot space at the foot of the bed. other than that there was very little room to maneuver around. yet the room was very clean and fresh. the place has clearly been renovated from top to bottom. there is a small chest-wardrobe and i mean small. it has a safe in it and it is not much wider than the safe. the safe was nice to have but too small for my laptop. there is a small desk which is good but if the chair is used you cant walk past it. the bathroom is clean and small but usable. essentially it is like being on a cruise ship where there is no a spare square foot around. but since we went sightseeing all day came back to get changed went to theater and then late dinner and did not get back until midnight we basically only used it for the bathroom changing and sleeping. a good find and good value in an otherwise expensive part of town.',happy
id11850,' very disappointed with this crowne plaza. it is a motel not a hotel. when you step outside your bedroom and it is outside that is a motel to me. we had a club room very dark needs updating. the club lounge was only open for a coupe of hours free drinks and some hot food that was quite good. breakfast poor very limited. the hotel looked very old and sad.',not_happy
id11851,' book this hotel - weeks in advance for - rooms. requested specifically for - queen size beds. but during the check-in time the rooms were not available and gave us a king size bed instead. i tried to find out the reason why it is not available since ive made - weeks in advance a reservation already. but the front desk employees are very rude explaining their situation. they event gave me a hint to get lost by saying i am welcome to check out if i am not happy with the king bed rooms. ive no problems staying with other doubletree hotels. but only at this doubletree hotel at rancho penasquitos their services is terrible! next time i wont recommend to friends or stay at this hotel.',not_happy
id11852,' during my most recent stay in los angeles during june-july ---- on a business trip within the sheraton four points hotel at los angeles i was the victim of a fraud by one of their employees. when i was checking out i settled the respective bill with cash (approximately $--) rather than having it charged to the credit card i have registered upon check-in. before flying back to the uk i decided to take a few days in las vegas where i stayed at the hilton. i was initially alerted that there was an issue when i checked into the las vegas hilton. the same card i had used in los angeles was rejected as payment for the room. i immediately contacted my credit card company in the uk who informed me that a charge of $--- had been made to the card by the sheraton four points hotel at lax. this almost wiped out the remaining credit on the card and as i did not have any other credit cards i was forced to use the limited cash i had on me as a consequence i did not have the greatest two days in the city. i was unable to rent a car as had planned to do plus i was also restricted to eating budget food. after two days a security supervisor from the credit card company called to inform me that they had been in direct contact with the four points hotel and the customer services manager had confirmed that a desk clerk had been fired as a consequence of a number of thefts. when visitors settled their hotel accounts in cash (as i did) the offending desk clerk would simply charge the amount to the registered credit card then pocket the cash ($--- in my case) when i reported the matter to the hotel they did not even apologise. however after a number of letters and emails to the starwood hq they agreed that they would provide me with some level of compensation which was in the form of either a free stay or at least vouchers. it will shortly be the fourth anniversary of the stay and i have still not received any vouchers or indeed any physical confirmation that i would be provided with a free stay upon my next trip to the united states. the reason this matter came to mind again is because i am flying out to los angeles later this month and i would like starwood to provide me with what they promised. i have sent them two letters over the last few weeks but they have failed to respond to any of them. to say i am disappointed with the outcome of this matter would be an understatement. not only was i the victim of theft but the premeditated criminal actions of a starwood hotels employee robbed me of a relaxing stay in las vegas and a trip to the grand canyon which i had always dreamed of. needless to say i shall never stay with any of their hotels ever again and i would like to warn all visitors of the possibility of becoming a victim of theft whenever you stay with starwood hotels. however should it happen to you do not expect any form of apology or indeed compensation.',not_happy
id11853,' stayed - nights in a premier king room and enjoyed all the amenities the hotel offered. very friendly staff very good quality fresh breakfast nice formal dining room plus use of business office. a car is pretty much a requirement(for areas beyond the - km. the hotel limousine covers) - would have liked the choice of self-parking v-s valet service for constant coming and going; not when car delivered covered in bird droppings however it was cleaned promptly thereafter. overall a very pleasant stay.',happy
id11854,' this hotel has a lovely warm feel about it. the lobby area is comfortable and inviting. sometimes i find front desk staff very formal but not here. they were friendly and fun but importantly efficient and super helpful. the rooms are small but the beds are sooo comfortable. the bell staff were also very friendly and helpful. i suppose i dont expect much from an airport hotel so i was really surprised about how good it was. location is pretty good really. we jumped on the bus just outside the hotel and went to santa monica for the day. it was $- each- so cheap. bus trip was fun watching all the different people get on an off.',happy
id11855,' we stayed here because it is adjacent to convention center though i was hesitant given the hotel is size and typically prefer boutique hotel if available. given the number of rooms and the hotel being pretty much at capacity during part of our - day stay we thought this marriott did an impressive job in many areas. it is incredibly clean inside and out: early one morning there was a crew of three diligently polishing the chrome railings on all the handrails in the very inviting pool area; another morning a man was equally meticulous in cleaning an awning over a rear entrance to the hotel. our room in the south tower was fine both in size and decor though the trains seem to run all night and might bother some sleepers. casual outdoor dining was decent -- both food and service; service at the indoor restaurant even on a slower day left a bit to be desired -- maybe they were just recovering from several busier days during the convention. the hotel is conveniently located on the marina and offers easy access to many restaurants and tourist destinations. two minor suggestions: -) it certainly would be nice if the lobby starbucks stayed open a bit longer and prepared with both enough help and sufficient stock to serve their customers -- they are not maximizing their profits nor serving guests as well as they might. -) an occasional check of the pool by pool attendent (picking up wet towels left all day for example or security (unaccompanied kids under -- and some dangerous horseplay) might be nice.',happy
id11856,' we stayed here for nye weekend --------- and had a great trip! the hotel is beautiful and charming - the room was very clean and we loved having a balcony and a fireplace - very romantic! it was chilly while we were there so we werent able to enjoy the courtyard. on a final note - my boyfriend and i liked the sort of haunted feeling of the long hallways and interesting paintings in the upper levels...',happy
id11857,' the entire staff (from the front desk to housekeeping to the starbucks counter) were sincerely friendly and helpful. i had trouble using my door key and the housekeeping lady ( who was working in the hall and could have totally ignored me no problem) showed me how to use the key without being asked. the hotel is location is wonderful right near a subway line and close to the village and soho restaurants and shops. it is very clean and quiet. i plan to make it a home away from home!',happy
id11858,' just got back from our - night stay in san antonio. we loved everything about the contessia. they have the most wonderful staff. everyone is so helpful. the rooms are beautiful and the beds are very comfortable. we would recommend this hotel to anyone staying in the san antonio area.',happy
id11859,' after reading the other reviews i was a little skeptical. i booked a club room and avoided the long check in line by going to vip check in. gorgeous lobby. the room was decent with a comfortable king bed flat screen tv mini fridge and desk. the water pressure in the shower was awesome! the hotel could use an update get rid of the carpets and maybe wallpaper the rooms to avoid the walls looking beat up.',not_happy
id11860,' it was a nice hotel with a friendly staff though they charged me a pet fee and i didnt have a pet luckily i noticed it and they changed it. room was clean but they shut down the elevators for a day which made it really inconvenient to carry all my materials downn to the ballroom and then they made us move all the cars from the backlot (where i had my room to be closer to the ballroom) so i had to drag everything across the whole hotel which was exhausting. they could have waited to do whatever they had to do until the dog show was over. that upset me considering what i had to pay for the room and i am a single artist on a tight budget and stayed there only so that it would be easier for me to take my items up and down every day',happy
id11861,' at -st sight this hotel looks a tad dull & stuck in a charleston period time-warp!. once youve got past those initial urrrrrrm feelings youll appreciate this hotel for what it truly is - an excellent hotel smack bang in the middle of time square-broadway..which is ultra convenient & within walking distance of all the major attractions. stayed here may -th -th & --th ---- & had the time of our lives. as a place to stay it is ok if all you want to use it for is to rest shower & change. we never spent any other time here apart from when we needed rest. the rooms are ok but quite basic. would i stay here again?. most definately..if for the -st class location & nothing else.',not_happy
id11862,' hotel with a great location however the rooms are really tiny... really tiny! the breakfast is included... but not worth eating.. we caught a --- usd deal... and for that price at that location it is a bargain!',happy
id11863,' this is the worst hotel ive ever stayed in in my life! it was disgusting dark and dirty. the rooms are like closets. the carpet was awful. there were stains on the comforter. there was an electric radiator in the room. i couldnt wait until sunrise to check out of there. i wouldnt recommend anyone staying here if your looking for r&r.',not_happy
id11864,' really disappointed. the worst mattress we have ever slept on in a hotel. $--- bucks a night and they expected us to reuse towels and make our own bed. had coffee and water in room first night next night i guess it was up to us to buy our own. never saw cleaning staff on our floor.',not_happy
id11865,' the hotel and location was great. rooms are older but are very well done with lots of little extra is. love the pillow choices and bath salts. only improvement would be the a-c. we were never sure if it worked. we left the windows open but if it was hot it might have been an issue. we will def. stay here again. thanks laura',happy
id11866,' the westin chicago is a fantastic hotel to stay in when you are in chicago. very centrally located right on the river it is within - minutes walk of numerous bars and restaurants and - to -- minutes walk from fantastic shopping including the magnificent mile. all the staff are incredibly friendly and helpful with none of the new york: attitude of expecting a tip (which for aussies travelling abroad is always difficult to work out anyway). i had to stay there for - weeks for work and unlike numerous other hotels that i have stayed in the westin was truely a home away from home.',happy
id11867,' i thoroughly enjoyed my weekend stay at hotel rex. staff were excellent and helpful. room was clean and well equipped. excellent location for getting out on foot to see the city. in that i prefer to spend money on a weekend trip on excellent food and other activities this hotel at $--- was every bit as good for the purpose as would have been the marriott where i moved to on monday to attend a conference at $--- (and i dont recall the marriott offering a couple of free glasses of wine per day either!)',happy
id11868,' i dont give one star reviews for anything often. heck this is the only review that im going to spend my valuable time writing about anything in baltimore. but i want to be clear: never give this horrible business your money. especially never sign a contract with them. my partner and i wanted to throw a swanky surprise party in the inner harbor for my partner is mother is --th birthday. we had excellent experiences meeting with staff and signing contracts (the terms of which they changed and we didnt catch it upon signing!). then everything went downhill. when we showed up the event room wasnt ready at the time wed asked for it to be ready. further we couldnt discuss the catering nor find any of the higher-ups with whom wed struck agreements. thus we had to try to coerce the work-a-day members of the staff to help us. we barely were able to start the surprise party successfully. the food was okay if wildly overpriced. ditto the bar. then the intercontinental charged us over a $---- more than wed agreed upon for the bar!! talking with them about this was completely insane. we never in fact were able to speak to the event coordinator or other people wed spoken to prior to the event and instead had to subject an unrelated day manager to our grievances. he dealt with us in a thoroughly bureaucratic manner--pleasant up front but then dishonest. after telling us he would not charge us until wed seen a bill (they had a problem furnishing an itemized bill right away although they could tell us the lump total surprisingly) and meeting with us so that we could review it together he charged our accounts anyway further to our surprise-dismay. the hotel also attempted to charge us for rooms our party didnt rent and the staff was mostly exceptionally rude and not fit to operate an elite hotel. dont waste your money here and certainly dont ever try to plan an event here. as youll note above it might be easy to be duped by the quality of rooms and the location. but there is more to being an excellent hotel than the size of your rooms and location. this in mind intercontinental harbor court hotel will forever for us be synonymous with near-disaster and rip-off. to be frank weve had better service and overall experiences at the motel -.',not_happy
id11869,' stayed as existing priority club member using points for stay. overall hotel was very good although renovation work in process through some of hotel. the restaurant-breakfast area has yet to be upgraded so not quite to standard one would expect however staff very friendly and helpful. location was reasonably good with access to subway via charles street --- mts away. charles street was excellent for eateries and individual shops. overall we were pleased with hotel and staff.',happy
id11870,' as frequent tripadvisor users and reviewers we see twice as many excellent ratings compared to v.g. for the donatello. we say then the donatello is clearly overrated. perhaps this has to do with the fact that it is part of a condo-exchange program with shell hospitality and some reviews own shares at the donatello and are trying to encourage trades? the hotel definitely gets high marks for location as it is very close to union square right in the heart of s.f. and yes the price is reasonable: you get what you pay for. if you are looking for a charming hotel with a certain je ne sais quoi the donatello is not it. while the staff is more than nice the hotel is a little run down tired and dated. it is clean. however the bed sheets were not crisp being a little gray and wrinkled. dont want to dis this hotel as it is more than adequate and a good value. however excellent really is a stretch.',happy
id11871,' perfect location for a short visit in new york. accommendation was good in price',happy
id11872,' i am a frequent guest at the whitehall hotel. over the last eight months i have spent one week per month enjoying the service and the comfort of the hotel. the staff is cordial and very accommodating. great location. less than a block away from michigan avenue shopping and the hancock building. also walking distance to several nice restaurants on rush street. i would highly recommend the hotel for business travelers for the following reasons large rooms comfortable beds and minimal hall way traffic. excellent value for the money.',happy
id11873,' i stayed only one night at this hotel and i am glad for that. the front desk clerk was short and unhappy. it is in old downtown indianapolis which has definitely gone down hill and is not the safest place to be. there is a gas station in the parking lot. the carpets and walls do not look clean. the shower in my room was either stained or just dirty and the shower head was covered in mineral deposits. i could hear all noise from the parking lot and street in the room. i did not take a chance on the bed sheets being clean based but the mattress seemed fairly comfortable. there was a hotel right next door offering $---night stays...which is pretty much what i felt this ramada should have been charging.',not_happy
id11874,' a wonderful clean place for very little money and a very friendly staff the dolphin motel is very conveniently located you can get everywhere quickly by car and the area is nice and quiet especially at night. the motel is very well-kept and looks very nice. the rooms are kept in white which looks fresh and clean and gives you a holiday feeling. and it not only looked clean but was impeccably clean. the atmosphere is wonderful friendly and familiar. staff was helpful in every way especially the owner who took the time to make us hand-drawn maps to the most popular attractions of san diego. when we left they even helped us carry our luggage to the car. in the mornings they have muffins coffee and orange juice for free which is totally okay considering the price we paid for the room. right around the corner is a really good diner-café where we had the most wonderful french toast. at night you can sit outside on the porch of the motel which looks out to the marina and enjoy the summer breeze. in spite of the unbeatably low prices we felt like we stayed in a truly unique little place where people still care about the well-being of their guests. we highly recommend a stay in this wonderful place!',happy
id11875,' rooms at the andaz were really spacious for nyc is standards. room also had a partial view of the library and the king sized bed was really comfortable. the complimentary wifi drinks and snacks were great and come in handy whenever we came back from our travels. the bath amenities by co bigelow were lovely too. what made the andaz even better was its location walking down to the --th street and walking up to the --th street was made very manageable by its location. there was an evening i even took a stroll up to the --th street but i caught a taxi back to the hotel though.',happy
id11876,' i was concerned about staying here because of the negative comments regarding the homeless etc. it seems to be if you are staying in the immediate area you are going to have similar issues as the homeless problem is citywide. you just need to keep your eyes forward and walk smartly. the hotel is situated right next to a large amount of transportation choices and you can pretty much get to anywhere in the city with no difficulty. the rooms are not four star but certainly clean and what i would expect for this price point in a major city. i did not have any issues with noise but i did have a room towards the back of the hotel not facing the street. the hotels greatest asset is it is employees. they were very friendly helpful and efficient . before arriving i emailed asking if it was possible to rent a small refrigerator and they told me they had some for guest use. it was in my room already when i arrived. any time i needed directions they were great. and lastly upon check out they printed my boarding passes.',happy
id11877,' when we arrived we discovered we were in the bay tower not the maruna tower. we had no idea they were two separate locations and didnt discover it until bags were out of the car and lugged quite aways after a - hour drive. the lady that checked us in was very nonchalant about it... we could take a -minute walk bags in tow or drag them back to the car and drive.frustrating! our room was nicely decorated beds were wonderful all our contacts with employees was great! our room could have been cleaner and they definitely should have changed the shower curtain (even the slightest bit of mold freaks me out). overall a good stay but i expect a spotless room for the amount we paid.',happy
id11878,' stayed for one night only after a disaster at another chain - i found it excellent - i booked on the phone via their reservations - having told them my woes the girl was very friendly and said id be much better looked after - which i was to be fair! - super friendly check in girl looked after me very well had heard about me leaving the last hotel and gave me a free upgrade - huge room with very comfy bed and plenty of nice touches here and there - great bathroom with massive tub good shower - and lots of towels which is something of a rarity these days superb midtown location - very cool lobby bar with lots of beautiful staff - i found them efficient but not exactly friendly - not unusual for this type of hotel in nyc - yes its very hip and may not be to everyone is taste - but i really enjoyed my stay and would look to back',happy
id11879,' we are in heaven at the la canter resort in san antonio! my husband came for the texas open and we have been treated like royality (even though we arent). the resort is completely wonderful with expert customer service and many smiles! the best however is the spa. my facial was done my christi and i have to say it was amazing. i have had many in the past but this one was the best! i thought that it couldnt be topped but then i visited chris my slice of heaven! i had the best most relaxing massage of my adult life. the staff was professional courteous and saw to every need. if you are looking for a relaxing breath-taking get away - you have found it. visit today - but dont forget to see my friends christi and chris in the spa!',happy
id11880,' this hotel has everything you need and the bar and restaurant were reasonably priced. the room was quite spacious and includes a coffee maker. the area is nice and safe and friendly and has a buzz about it. great restaurants. if you are getting to tour bus it stops right outside the hotel. if there are a few people traveling together it’s as cheap to get a taxi to the airport as getting the train.',happy
id11881,' when you travel a lot as i do (tour operator) you get used to certain things and hotels are very important in the overall enjoyment of a destination whether on business or pleasure. the hilton brand is one i trust anywhere. i know what to expect and look forward to my stays. my favourite is of course the bed. always a perfect sleep. i was upgraded to a - bedroom king suite this time. nice suite with office desk sofa flatscreen tv and wetbar with coffee machine and fridge in one room big bathroom with lots of counter space (i hate not having counter space for my own stuff) big fluffy towels and peter thomas roth clinical skin care products and big bedroom with their signature hilton bed flatscreen tv. ironing board and iron. the only complaint i had was no safe bathrobe or slippers. now perhaps i am spoiled but i really do enjoy getting into a nice fluffly bathrobe and slippers after a shower. as to safes well i think they should be in every hotel room in every hotel now so this was a bit of a surprise. they do have them at the front desk but i prefer to have them in my room for my netbook cameras and papers. check in was a breeze as it always is. the hotel is located less than two blocks from a big shopping center called circle mall and just a few blocks from the big convention center. i had room service while here - very quick and food was great! they do have a pool and spa and hot tub as well as gym and business center.',happy
id11882,' we arrived very late and still received a wonderful reception. our room was clean well stocked and perfect for our quick trip. the location was perfect for every extra you might forget on a quick trip with walmart and costco within a walks distance. great food and drink options were also nearby. although we didnt bring out pet it was great to know we found a pet friendly hotel that well definitely stay at again in the future.',happy
id11883,' hotel is great nice room great free breakfast location is close to everything downtown. only downside is the elevator takes forever in the mornings and right now there is construction nearby that has lots of noise from it. i cant speak for the price as my company paid for it. shame it had no pool or spa.',happy
id11884,' the absolute worst hotel in my history of hotel stays. i have stayed in many hotels mainly westins marriots sheratons hiltons many like those. but this one takes the cake. the place advertised cheap renovated rooms private baths and so on. but they forget to mention they are filthy and grotesque!!! the place itself is located right next door to a gentlemens club where strippers hang around outside all day. as soon as you enter you see neon lights and cheap old chairs. the men at the door who greet you are the only good thing about it. the woman at the front desk was rude and inconsiderate. she first told us we couldnt go up to our rooms yet because it was about an hour before check in. so we demanded and got our key. we should have just turned back when she said it was too early. but they dont give refunds at all. so we get on the elevator poor excuse for one anyway when we get off it looks like one of those bad films shot in the worst neighborhoods of ny. the hallways are barely big enough for two people to walk close to each other the paint is chipped or gone the floors are horrible the lighting is scary and the door was aweful. looked as if i could break it down without much effort. so we get into the room and we all drop our mouths. yuck! two double beds so close to each other there is practically no room to walk in between. carpet that hasnt been cleaned in over - years curtains which looks like i bought it from a man standing outside of the dollar store and the bed and comforter are so old your completely grosed out. the sheets looked as if they were washed recently but the rest of the place was so disgusting that you didnt even want to take off your shoes let alone sleep on the bed. and the bathroom!!! wow the bathtub is one of those that were painted so all the paint was off or chipped and the toilet was the same. someone had actually used the bathroom (number -) right before we got there. gross! we stayed the night since we pretty much didnt have a choice. after a long day of shopping and eating we kind of didnt care anymore since we were stuck and it was only for one night. but then at night ugh! there was this loud noise that sounded at first like someone screaming then later we figured out that it wasnt but we still dont know that it definitely wasnt. i offered to pay for a stay at the sheraton but we decided to stick it out. the next day we all had to use flip flops to shower with and threw them away after no one wanted to touch those things let alone bring them back home. and when we checked out it was the same rude woman. and they wouldnt even let us hold our bags there until actual checkout time since we got up early to shop some more. overall worst hotel evvvvveeeerrrr!!! dont i repeat dont ever stay here. its not worth any amount of money. pay that extra amount and stay somewhere anywhere else!!! please!!!! i wish we took pictures because the pictures they have of this hotel must have been when it opened. so deceiving!!!',not_happy
id11885,' i wrote a review of this place a year ago so i thought i would write an updated review since i just stayed there. last year i stayed in the back of the motel and this year i stayed in the front by the street fyi. first of all - they updated the office and the staff is brand new. any complaints you see here about the staff are old and outdated. they were friendly and nice if we needed something. you cant beat the location if you want to walk and-or party in the castro. there is also a coffee shop across the street and a great brunch place up the street. there is a sundeck where you can sun smokers can smoke and you can hang with some friends. the room was clean and quiet (even in the front). there is no air but they supply a fan and with san fran is cool weather we could cool down our room quite easily. bed was comfortable - bathroom was clean. there are secure gates to keep people off the street from getting to the rooms above (all the cruising comments must be old). there was some guy just hanging out on the upper floor - i went to the office to let them keep an eye on him - i walked in there was a san francisco police officer chatting at the front desk and they had an evening security guard starting who walked around all night. so i felt very secure. a great value for the money - cheaper than places further down on market street farther from the castro. (ive stayed at them and their rooms arent any nicer and they charge you $-- a day or more for parking - parking is free at becks) close to the market street trolley (f i believe) and the muni station. there are many things to walk to besides the castro (kareoke bar barbershops chase bank a gym) in close proximity. if they could invest in new bedspreads the place wouldnt look as dated. (however the kitchyness of the place is part of the charm for me). it is become my home away from home when visiting the castro due to the inexpensive rates clean rooms and proximity to the castro. if you are looking for a high end hotel experience or somewhere for your kids to watch tv. (i never even turn on the tv when i stay here - im too busy) then you can probably move on. ill be back!',happy
id11886,' if you want modern decor-state of the art amenities never mind. but the central location a few blocks from the train station historic district good neighborhood good access to public transportation (free bus stopping just across the street!) at a very reasonable price makes the rodeway inn mid town a comfortable and convenient place to stay. the rooms are clean and the staff very friendly and helpful. just keep your sense of humor think fawlty towers and be especially kind to tony the maintenance man and jamal the night desk clerk. they are super! some suggestions: parking: travellers with autos have a problem. no hotel parking either get lucky parking on the street or pay expensive rates at nearby lots. they should make a deal with one of the nearby lots! local knowledge: where is the nearest atm machine? the all night shops (----)? it would be very handy for travelers staying more than one or two nights to print a map and hand out copies to guests of useful information about the area. not the historical stuff there is already maps for that! for example within a -- block radius the atm machines banks restaurants convenience stores grocery stores drugstores etc. warning to international travelers: unless you have an account at one of the local banks there is no place in baltimore to exchange foreign currency! no not the train station! closest place to do this is b.w.i. airport. yes you can take the light rail train but prepare to spend a few hours on this mission.',not_happy
id11887,' my husband and i stayed at the watertown and loved it. the room was clean & the bed comfortable. we loved the aveda bath products. parking was free and the buffet breakfast was good. the desk help were friendly and extremely helpful. the area was interesting with lots of coffee shops vegetarian restaurants several movie theaters and funky shops within walking distance (--- blocks).',happy
id11888,' the hotel is in an excellent area. you have a subway - minutes walk from the front door that will have you up town in -- minutes or down town in - minutes. staying down in the village area is a big change from where we stayed last time (-th ave and --th st) you get to see the residential side of ny you get a real feel for the city life. the staff at the hotel are incredibly helpful in pointing out what is open etc for example we set out on the tuesday morning to go to the museum of modern art and the chap on the door (i didnt catch his name unfortunately) told us that it was actually closed that day. he also told us all the places to eat etc near by. the breakfast is ample to get you started on your day. the rooms are very clean and well maintained everyday. the hotel is only a few minutes walk from bleeker st which is a super night spot! we would definitely stay here when we return to new york! i cant recommend this hotel enough!',happy
id11889,' just one block from millennium park. i booked the executive king suite top floor supposedly the best accommodation. room was very spacious free wi-fi with a sitting area yet didnt feel like a four star accommodation. room was scarcely illuminated and rather old. the whole building the forniture the carpeting are all quite old and not perfectly kept. also cleaniness was unperfect as you could easily spot dust in the corners.',not_happy
id11890,' i was a little nervous after some of the reviews on here however we had a really comfortable stay. the rooms are nicely decorated and very comfortable– great location close to transport and restaurants. the bed and pillows were amazing! we received wonderful friendly service from all staff.',happy
id11891,' although the carpet and wallpaper is showing wear the hotel is on a quiet street for dc and yet close to restaurants and shops. the bar is loud and full of smoke but you can pass that by--food is not worth ordering even if you want to work in your room at night amd the breakfast is not worth it either. but it is conveniant and everyone is helpful. ive probably stayed there two dozen times for work and it is my favorite. i occasionally see families there but it is more of a singles or professionals place to stay.',happy
id11892,' what a great location and customer service. from the minute we checked in we were greeted with a friendly staff who went the extra mile to help us plan our time in dc. tony at the front desk and all the staff was patient with all of our questions and guided us to great spots to eat and visit. our room (and i am picky) had everything we needed.we felt lucky to stay in a beautiful hotel near everyhing like the mall the smithsonian and nightlife.',happy
id11893,' what a great find! great location with many reasonable priced restaurants; relatively large room (for new york) very professional and helpful staff the rate included a very good continental breakfast. we arrived around lunchtime and were allowed to check in to the first available room on the same floor as the lobby. the room faced the back so no noise smell etc. which one tends to associate with chinatown. close to subway within walking distance to many great restaurants. i will definitely put it on my list of hotels for new york.',happy
id11894,' ordered room service. told food would be there in about ---- minutes. after -hour called and was told we were not in our room. we sat and waited for food. no one came to our room. front desk basically called me a lier and was quite rude. they were obviously @ the wrong room. ruined the whole night.',not_happy
id11895,' very nice experience. the grounds are very nicely kept and the property is laid out very well. i was impressed by the smooth check-in and how well run the place is run. lots of little details like the fire pits and landscaping that most would appreciate. to break down the property but positives and negatives. positives would be; waterslides - the kids especially enjoyed the inside slide saying how fast and fun it was. lazy river - huge and very nice only complaint is that when they laid it out they put a split in it and the left side of the split is a joke almost stopping you. grills - they are on top of this as they actually start the grills for you (charcoal) and have a nice area for them. cleaning service - have daily trash and towel pick-up. workout facility steam room and sauna - all very nice. negatives would be; hot tubs - they were maybe luke not hot at all. pools - although nice the filtration system on the pool doesnt work well to the point where they have staff get in the pool and skim it each morning. overall very nice place to take the family and i would highly recommend it. close to downtown san antonio (alamo and river walk - -- minutes) shopping restaurants water parks and more. took side trips to schlitterbahn which was about -- minutes away and big bend national park with was a long - --- hour drive. i think you and your family will like hyatt wild oak ranch.',happy
id11896,' very comfortable hotel in a great location in downtown philly.',happy
id11897,' paid for a nice romantic quiet bay view room. when we looked out window all we saw was a huge ugly yellow dole pineapple ship which each morning made loud beeping sounds as it lifted carried and stacked huge crates of cargo onto trucks (all with a massive boom and crash early morning - mid afternoon). additionally the view wasnt that great. you could see coronado across the bay a few boats a man on a jet ski some ducks which was all negated by the chronic big booming crashing beeping dole ship to the left. not impressed for the price we paid. hundred bucks cheaper maybe tolerable. but we got ripped off considering dear old dole ruining our peace and view. hotel restaurants and bar are not open when they say theyre open. bartender rude. when they are open near evening they run out of food then charge you -- bucks for a wrap. the hotel bed though i must say was one of the most comfortable beds ive ever slept on. so that was nice. and room was clean. bathroom was small. no bath tub. spa gals downstairs were wonderful. very sweet. very helpful. the steam room is so great. smelled wonderful. extremely clean. only problem in spa is the relaxation room. it is not relaxing. the filipina cleaning gal came in and out and in and out of relaxation room at least - times clanking and banging things. i think she had ocd because she stacked and re-stacked the plastic cups like -- times. get over it man they look fine i was thinking. move on. then while i was getting dressed this same filipina cleaning gal had a hard time closing a locker and slammed it shut like - times while im standing there. boom. boom. she is having a fight with the locker. unreal. is there anywhere you can go for peace? oh and the spa should tell people to get the heck off their cell phones while in the relaxation room. some nitwit with a nose piercing (though she was in her -- is) from another state was in there chatting on cell about her pretty toe nails as if i give a rat. shut up already. im puking here. i wanted to put a cucumber in her mouth and throw her cell in the toilet. ugh. then she sat in steam room and burped and farted. some people. overall id go again if they dropped the prices. and i did like that starbucks was underneath us. and hotel is perfect walking distance to all the fab restaurants in gaslamp.',not_happy
id11898,' the crowne plaza times square manhattan is a very nice hotel. at the time i was looking for an hotel in new york i read many bad feedbacks on this hotel. but i can confirm that it is not the case. the staff is very friendly and helpful. there is no problem with the breakfast vouchers. you received all the vouchers at the check-in. i had a problem with the safe i called the concierge early in the morning and a security guy came within -- minutes to open the safe :-) the location is perfect (direct at time square). rooms are large modern with flat tv screen. nice and large bathroom. conclusion: no hesitation you can book it.',happy
id11899,' we stayed at the copley square hotel for a girls w-e in boston. upon arrival we were greeted immediatly and told that we were just in time for wine-down hour a perfect way to start our weekend. we picked up our glasses of wine and headed up to our rooms. although other reviews had said they were small for a city hotel i found them to very reasonable and the bathroom was actually on the large side! beautifully decorated the room was comfortable and we loved the turn-down service. we used the front desk to help us with car service and directions and always found them helpful and friendly. overall this was a wonderful stay and i would highly recommend.',happy
id11900,' i hardly ever write reviews but i feel compelled to write this one. this is one of my favorite hotels and i am a member of the marriott rewards program so my family and i stay at marriott’s often. the location and breakfast are great for families at this location so when we bring our son and his friends we always stay here. we came on february --th- --th for the auto show and our group consisted of - people. because we stay here at this location at least twice a year i knew that they give out certain little coupons for restaurants they get them as a compliment from restaurants to encourage you to spend your money there. anyway my at check-in i asked dino who checked me in for “a” coupon card to “bubba gump’s” restaurant not several but just one for our group and he proceeded to lie and give me a coupon to some where we would never go. i found it very offensive and rude. the next morning we asked the desk person for one he pulled out a stack of “bubba gump” coupons and gave us one. the second thing is we booked through aaa rate and this is noted on my marriott rewards membership that i am a member of aaa. at check-in he wanted to see my membership card and i was fine with that but i notice the other two rooms which i booked for the other people in our party was not asked for their cards they thought that was pretty funny since they are not aaa member and not marriott rewards members. over all dino was one of the rudest employee’s that i have encountered with any of my stays with any of marriott’s hotel chains. i would expect his conduct from a super - hotel not a marriott. very disappointed with dino’s conduct. i will be posting this on yelp tripadvosry and marriott’s site. thank you.',not_happy
id11901,' this hotel had horrible customer service. when we arrived we were trying to check in and they wouldnt let us leave our car to check in. they wanted our keys or one of us had to stay with the car. the ac in our room leaked and made the carpet soaking wet. the location wasnt good at all if you are looking for a place to walk to dinner. finally they wouldnt give me my hyatt points because i booked through another website.',not_happy
id11902,' for la it is a decent price mainley because it is location is near dodgers stadium staples center and auditorium. this place is extremely old(the smell will adhere to that) and the elevator seems even older. the front desk was very helpful and polite. no free parking no valet no parking lot. breakfast bar was pretty good though exept the dehydrated egg patties. not joking i know. our tv turned on but no channels. (not sure there would have been anything in english anyway) good for a night if you must.',not_happy
id11903,' first off this is a great hotel! it really is! the location is excellent as it is right beside union square. the rooms are quiet and kept clean by the maid staff. the service is or at least the front desk service is excellent as they immediately took care of my room issues - which included switching rooms to get away from the elevator. however i should mention that the bus boy service was weak. it was not that they were not friendly because they always said hello. it is just that at both check in and departure we did not get any help with our bags. i mean really? it is not that i expect to be catered to but i am paying for the marriott and expect the basic level of service. this leads to my next point. why are there no safes or fridges in the room? i expect better from the marriott. i should mention that we upgraded to the concierge floor and it was well worth it. the service at the lounge was excellent. the food was average however; it did allow us to have a solid breakfast in order to start our busy day. as well the nighttime refreshments allowed us to recharge overall i would recommend this hotel but i decided to rate it a bit lower due to my points mentioned above. it is a competitive hotel industry and when paying for particular brands i expect a certain level of service and amenities.',not_happy
id11904,' the hotel has bright paint and very cheerful but it is really a two star hotel. very friendly to children. minimal breakfast but good bagels. elevator is noisy and slow. be very careful because there are several small steps as levels change in the walk spaces. most rooms have windows with no privacy.',not_happy
id11905,' as original owners of the suites at fisherman is wharf we wanted to experience a stay in the downtown area so booked with the donatello to celebrate our anniversary of -- yrs. unfortunately our stay was not a good experience! we were awakend at -:--am by loud singing and talking which continued until -:--am - this made for a very long night! the bed pillows were very uncomfortable (too hard)! on a positive note room --- was a lovely room with an outside patio & the amenities (soft drinks chocolates & candy) to help celebrate our --th anniversary were very much appreciated. thank you for that touch of kindness! d hogan',not_happy
id11906,' hellowe just spent anouther great weekend at our home away from home.at our arrival we were greeted by joe who informed us that they had problems with the elevatorsbecause somebody hunh something on the sprinkler head in one of the roomssomehow it trigered the water to turn onand it flooded the whole floorthus went into the elevator shaft and shorted out the wiringnow all you had to do was call the front desk and tell them your floor and they would send the elevator up manually..no big deal right?yolanda insisted to be the elevator person on saterdayand i witnessed the rudest people complaning about something that is no fault of the hotel..she was so polight to the rude people and baught them drinks at the bar..that is where we went for a couple of hoursand pretty soon here comes yolanda with some more guests.and this went on and on..the great staff at the dana went out of thier way to make sure everyone was satisfied.and were so apologetic for the inconvience..their are some new faces in the bar areamediallisarahand orvilleall of whome are verry nice and do their job well.we will miss mattjustin and chris very much but we can keep in touch.we love mary richardpaul.romeaotimtjcris jeffand yolanda..thanks again for anouther wonderful stay at the danawe will be back soon..',happy
id11907,' i loved this hotel. we arrived - hours early... but they let us go into our room anyway the room was big.. our view was perfect. the staff here was fantastic.. evan our loyalty ambassador contacted me a few days prior to our arrival and answered all my questions thoroughly. whenever i called the front desk they greeted me by using mr. and my last name. the bellman got us a nice suv to take us to the airport... the location was better than id hoped for.. we were right near rockefeller center and just blocks from times square. i always felt safe coming from and going to the hotel. be sure to enroll in the select guest program... free breakfast drinks and wifi. you wont regret staying here... or at any omni... this was my -rd.',happy
id11908,' we were told on the phone the omni had a room with - double beds. when we got there they only had a king room. i cant sleep in the same bed with two teenagers! they didnt have a rollaway and only offered to send us extra bedding so someone could sleep on the floor! they offered nothing in the way of concessions to make the mistake a little easier to swallow so we cancelled and went to a different hotel. this was a major imposition...we already had the car unloaded and it took awhile to find another hotel close by with availability. maybe they could have offered - single rooms? other credit at the hotel? bad customer service!! i wont be returning.',not_happy
id11909,' my family and i booked at the carlyle hotel on thanksgiving. we had a family gathering nearby and needed to book a hotel so the location was perfect. we planned to check in early because our dinner engagement was at -pm (check-in time) and wanted time to get ready before dinner. we drove up from san diego and i thought it would take much longer to than it actually did so we arrived really early at --:--ish. the man at the desk (sorry cant remember his name!) was so nice! he said he didnt have any rooms available but if we came back around - or - he should be able to get us in. we drove off to the starbucks nearby and not - minutes later he called and he had some guests check out and that they had to clean the room but said he could get us in by --:--. wow! i was so impressed that he was so kind to call and accomodate us on the holiday. the room was small but clean. the kids wanted to watch tv but it wasnt working. i called to the front office and he had someone up to fix it in less than - minutes...wow that is service! he should get a raise! we had an enjoyable evening and a fairly good nights sleep despite the sound of sirens throughout the night. the hotel is right next to a fire station and en route to the cedars sinai hospital. the next morning we went to enjoy our complimentary breakfast and it left much to be desired. the cranberry juice was watered down and tasted horrible the muffins were cold inside as if they were dethawing. i suppose i could have put it in the microwave but had already moved on. i grabbed some toast (they only had rye) and scramble eggs that were okay (at least they werent cold). i have eaten at many best westerns and this was one of the worst as far as choice and quality of breakfast items. after breakfast i wanted to take a jacuzzi before we checked out and it was cold!!! i called the front desk to let them know and the lady (unfortunately it was not the kind man that worked the previous day) told me that they didnt heat it to save money! really?!and i spent $--- for the night? what if i said i only want to pay $--- a night because i want to save money? im sure that is why they watered down the cranberry juice. this left a bad taste in my mouth as this is supposed to be a best western plus. the man who checked us in was a plus! the breakfast jacuzzi and the lady at the front who told me that they were trying to save money by not heating the jacuzzi a minus!',not_happy
id11910,' this is a beautiful vintage building that is in excellent condition. the rooms are well appointed large and comfortable. the hotel is also quiet. breakfast is on the --th floor and is very good. nice location with shopping and restaurants near by. large flat screen tv and good wifi connection in the room.',happy
id11911,' rooms and hotel as described. small pool with adjacent hot tub (only worked part of the time we were there). we were on -nd floor - doors away from the pool hot tub and work out room entrance. noisy in and out to these areas until -- pm when the pool closed. lots of families in hotel and appropriate noise levels for same. recommend asking for higher floor in hotel to allevaiate noise issues. elevator slower than anticpated and several times cleaning staff in elevators using same with guests. front desk personnel very friendly helpful and attentive. recommend using hotel taxis which are available right out front of hotel. this service was not advertised but discovered by accident in talking with fellow guests. these taxis are very clean and drivers are extremely helpful. breakfast foods above average but limited seating available in the breakfast area. only negative during our stay was the - am wake up and evacuation due to fire emergency which last all of -- minutes with no fire in sight. would recommend this hotel for families who understand families and children create noise during daily life. if looking for quiet peaceful stay might want to check out another hotel. kudos to the front desk staff! would certainly book here again!',happy
id11912,' small room dark dirty no comfort poor beds shabby tiny bathroom ragged towels. never again in this hotel..... website shows nice rooms havent seen these!',not_happy
id11913,' we missed a connecting flight and were given a room here by the airline. the quality of the hotel is below what i would have expected -- the building is old and right next to the highway. my biggest complaint was that the hotel provides only sheer curtains - and a light from the parking lot was shining directly into our room all night -- i couldnt sleep under these conditions. also a lot of highway noise. the beds were actually pretty comfortable with nice sheets. however i would only stay here if you are looking for something cheap and dont mind a lighted room at night.',not_happy
id11914,' i was at the orlando for four nights and loved every minute. the room was great and i had a fun view of the hollywood hills. i travel a lot and think the bed with fluffy pillows and duvet was one of the most comfortable ive ever had in a hotel. all including the bathroom was immaculate and fresh smelling. a morning newspaper cozy robe and slippers and well stocked bar were welcomed extras. the hotel is in the midst of an area filled with great restaurants stores and easy transportation. the churchill restaurant is an extension of the hotel and i will continue to dream about their pancetta breakfast pizza! the staff was welcoming extremely friendly and helpful and i look forward to my next orlando stay.',happy
id11915,' we stayed at this hotel for a weekend in nyc. the room was clean and comfortable with - queen beds. they offer a free breakfast which was very well attended and helped to save a little money on this trip. the gentlemen at the front desk were very friendly and helpful after we returned late from a night at the theater the clerk suggested a restaurant around the corner that delivered and it was very tasty. hotel was withing walking distance of times square and shopping such as macy is. we would stay there again!',happy
id11916,' overall great property for convention or business. pros-- service is exceptional particularly their concierge staff. room is comfortable and stylish with comfortable beds and flatscreen tvs location is great for convention center baseball basketball arenas movies live theater and some great restaurants. our favorites were the greek and mexican place across the street and the thai elephant about -- minutes walk away thru a nice area. rooms are super clean and quiet. exercise facility is outstanding and they dont charge extra to use it. if you chose to not have daily cleaning service you can get sheraton points or a $- certificate for the bar. cons-- internet is $---day. closet-drawer space is very limited. there is no refrigerator or microwave. parking is very expensive hotel itself does not have many eating options so you have to venture out for lunch during your conference in az heat. pool is small and more geared for adults. if you enjoy a quiet relaxing experience this is it but if you have kids they may require more. hotel breakfast is expensive. if you have kids better to stay at the marriott fairfield up the street with free breakfast. if you are on business and can add it to your room lynx cafe is fine for breakfast.',happy
id11917,' great lovation but an average hotel behind fancy decoration we got two rooms just above air conditioner condensers which kept going like aircraft engines which kept breaking my sleep as i am very sensitive to noise. i tried to talk to reception about it but they were busy and the person who asked to help me told me rudly i am a concierge. is there anything about concierge and walked off instead of saying i am sorry this is not my area but my colleagues wil take care of you . i come from the u. k. we are used to kind talking but in the usa customers are not treated with kindness i found. also among about --- hotels i stayed through out my life i have never came across rooms over air condition condensers or they were not this noisy. in america they do not seem to be caring about double glazing too. if this hotel was in europe they would not be given licence because of the noise. this seems to be an issue with american hotels as we keep getting rooms above these extractors for the third time.',happy
id11918,' next to cement works which began operating at early hours with accompanying noise. receptionist considered all requests to be above and beyond her consideration such as requesting hot water at breakfast to make tea . . but no tea other than green tea was available all food had clearly been prepared hours before scrambled eggs were salty and set rock hard. cold milk for cereal was warm and i could go on. i asked for hot coffee and was treated with scorn anf totally ignored. mind you the receptionist was skilled at talking on her mobile and using the computer provided for guests to access the internet. she had my perfect job earn money but do nothing. perhaps i am biased but i really felt that it was all beneath her dignity to show hospitality or provide a service it is the worst reception we have ever had at any la quinta today we are at a rodeway inn.',not_happy
id11919,' the palace hotel exceeded our expectations for a truly grand and luxurious historical landmark hotel - that is not easy to do. i travel constantly for business and take my family on - or - trips per year so we have tried many. generally we have been dissappointed by older landmark hotels but the palace is exceptional. the public areas are absolutely spectacular and very well kept - this is not a faded ghost of its former glory like so many of the other well known hotels like the plaza waldorfs or st. regis (new york). the doorman greeted us on arrival in the early evening and the bellman arrived quickly to offer help with our bags and give us a claim tag for valet parking. we didnt need help with our bags but he was very friendly and explained how to call for our car anytime we needed it. i know the valet parking is expensive (everywhere in san francisco) and we could have asked about self parking but we were here on holidays to enjoy so didnt bother. at the front desk we were served fairly quickly (there is a seperate line for spg preferred guests) and the check-in process was fast and efficient. we had used suite night upgrades to get a confirmed upgrade to an executive suite (#---) and it was great with a king bedroom large seperate living room on the corner of the building that gave it a marvelous view out each of the large windows. the bathroom was ample and the toiletries (gilchrist & soames) are top notch. the mattress was not quite as plush as i would have expected but it was still quite acceptable and my wife and i both slept soundly while our children used the pull out sofa bed in the living room and although it was undoubtedly no heavenly bed - they both slept well also. on several occaisions we used the services of the concierge and all were very helpful - one - debbie lew was incredible. this lady was answering questions that we would have forgotten to ask and calling to check on peak traffic hours at the museums we inquired about etc. before we knew it she had our day with multiple options all mapped out for us with hours of operation and transportation options all filled in. this was truly the gold standard for concierge. the palace is ideally situated and close to union square chinatown public transportation the water etc.. so we ended up not using our own car for the whole weekend. we did try the garden court for breakfast and this is absolutely the most beautiful restaurant space we have ever experienced. the servers were few and far between unfortunately but we did get a refill on our coffee (which was delicious). the food selection in the buffet was a bit scarce (the entire pastry section was empty the whole time we were there) and when my daughter asked the staff at the buffet if they had any children is cereals - they told here they couldnt help - she needed to ask her server (which we couldnt find). finally after tracking down any server - someone did find her some frosted flakes. none of this was a huge detractor from the spectacular surroundings but at $-- per adult and $-- per child - they should have a fully stocked buffet and much more attentive service staff. on top of this when we got the bill we found out that a --% service charge was automatically added (for a buffet where we served ourselves and when we did need a server we had to go find one - come on - auto tip is not ok). still we were on holidays love the garden court ambience and we had a great breakfast (without pasteries). we also tried the pied piper restaurant one evening and absolutely loved it. there again the decor and ambience are absolutely amazing and here the service charge was not automatic - but the service was exceptional so we were to leave more than --% - this is how tipping should work! the crab melt sandwich is a real treat and the fried chicken was wonderful the fish tacos were ok the drinks (the kids had shirley temples) and family fun in such a gorgeous venue were fantastic. i like modern hotels and even trendy ones like the w but nothing compares to a spectacular old luxury hotel if its done right and the palace does it right. we will definitely return.',happy
id11920,' i did a lot of research on hotels in this area prior to my recent visit to nyc. the wellington was a lot less expensive so i was a little skeptical but was pleasantly surprised. it is an older hotel but very well maintained. my room was clean and well-kept. i was only a few blocks away from times square central park and rockefeller center so it is a perfect location if youre wanting to do a lot of sightseeing. the only problem i had was that it was really loud outside at night but mainly just typical nyc sounds like honking horns or occasional police sirens. otherwise i would highly recommend this hotel.',happy
id11921,' the room and specially the restroom was very clean and up to date. the service was also excellent. however parking was expensive for the hotel guests (around $-- per day). the location of the hotel is great... in the heart of downtown seattle.',happy
id11922,' i was recently at a conference at this hotel and although it was generally fine i was dissapointed that there was no free wifi in the room - i think every hotel should have free wifi and this is something i am used to when going on business trips. i was also dissapointed with my linens as they clearly had a few black hairs on the sheets and were not washed. i could not be bothered to complain about this so i simply put a blanket over top. i am also used to having at least one free bottle of water in my room and the only water available was $- a pop. the restaurant downstairs has the best french onion soup though which i had - nights in a row.',not_happy
id11923,' we recently stayed at the downtown courtyard for business-pleasure and enjoyed the experience. having read some of the other reviews before we left i was a little concerned but was quite pleased with everything. the old bank building and renovations are wonderful and are much more unique than most hotels. we found the service to be friendly and attentive. the valets rushed to open my wife is door we had great directions and recommendations from the staff and our minor concerns were met quickly and politely. it is tough to beat the location for downtown - youre less than - blocks from gaslamp - which has a month is worth of restaurants clubs and bars. we only ate one meal at the hotel although the bar is hour was pretty reasonable. san diego is pretty easy to get around in and the hotel is fairly convenient to the interstates and highways and especially the airport. we had no issue with noise (probably since we on the --th floor). the valet parking was a little pricy ($-- a day) but i didnt see many cheaper alternatives. plan ahead (i.e. send someone down ---- minutes ahead to request the car) and youll be fine. as a bonus our room had a glitch with the pay-per-view movie system and we were able to watch for free anytime someone else ordered a movie (including some late-night offerings). not sure if all rooms are this way but it was nice',happy
id11924,' was greeted with friendly staff. the hotel was full the night before but they went above and beyond to find us a room at -pm. we were very disappointed that the hotel bar is not open on sunday. we are in baltimore a football town!!!!! although this marriott was much less hectic than the baltimore waterfront marriott around the corner it is rooms were not as nice. i would stay here again. great location.',happy
id11925,' my girlfriends and i went to see hugh jackman on broadway and the hotel was the perfect location. the hotel is clean and i especially love the heavenly beds!!!! you can walk out the door and your near everything. you wont be disappointed.',happy
id11926,' i was just here one night but it was a wonderful experience. of course the hotel is immaculate and the staff is extremely courteous and efficient. they have a wonderful fitness center on - levels including a pool and basketball court. walked through the spa but did not use it. had drinks at elways the bar area is very comfortable warm and inviting. the rooms had all my wants as a female business traveler: spaciousness big closets safe large bathrooms with plenty of counter space & a lit makeup mirror (even a mirror in the shower but that is more helpful for men shaving) comfy bed and of course an adequate work-desk area. you are within walking distance of plenty of great shops and restaurants. a few blocks away is a stretch of retail-restaurant with a free transit bus on rail. highly recommend and would return if the opportunity arises. one of the best ritz is i have stayed at.',happy
id11927,' booked a - night stay for st. patricks day through hotwire at $--- a night. i dont think i would pay regular price which at about $--- a night. was scared about what i would get but turned out to be ok. the hotel is in an excellent location. the t stop is right outside your door literally. the prudential center is right across the street. check-in was fast and friendly. we got a room on the fifth floor facing the city. had a great view. the room had - double beds and a sitting area with a desk. the bathroom was clean and free of mildew or anything else like that. the room had floor to ceiling windows something i enjoy. the counter in the bathroom was a bit small. very hard to get ready with - women. room was a bit dated. the green carpet killed me but at least it was clean. the fitness center was great. it was larger than i thought it would be and looked brand new. the pool was closed (obviously) but went up to see it. looks like it would be nice although it was covered in snow! the restaurant had a nice vibe to it. did not eat there only drinks. room service was fast and affordable. would stay here again.',happy
id11928,' i got a great rate for a great value hotel. the room was clean had plenty of towels the soaps and shampoos were high quality and the service was friendly and professional. the breakfast was decent and it was close to sea world. i got a great deal and have absolutely no complaints from staying here. i will use this hotel again!',happy
id11929,' i would not recommend staying at the clift. the common areas including the redwood bar are beautiful so it’s a great spot as far as night life. i checked into one of their one bedroom suites on a saturday evening. the room itself was generous in size but the bathroom was quite small and there was no half bath in living room of suite. none of that however was my problem with the hotel. my experience about half an hour after checking in i attempted to call down to room service and request a buck of ice. however neither of the phones in the suite worked. this was not a huge deal so i picked up my cell phone and called the main reception line to request the bucket of ice. the hotel receptionist asked what room i was in and what the name on the account was. when i replied she told me that was not the name on the account and i would have to provide her with the correct account information before she could help me with my request. i explained that unfortunately i could not tell her what surname she was showing in the computer but i was most definitely checked in that room. this went in circles several times before she hung up on me. thoroughly frustrated i left the room and took the elevator downstairs to speak with the manager on duty. he apologized and said that he would speak with the receptionist as well as send up a bucket of ice and maintenance to fix the phone. perfect. about fifteen minutes later someone came to fix the phone. thirty minutes after that my bucket of ice still had not arrived and i had to call room service again. when the bucket of ice arrived it was two hours after i initially picked up the phone to request it. later that evening my girlfriend and i returned to the suite with two friends. less than ten minutes later there was a knock on the door from two large security guards that our neighbor was complaining about the music. the music was on very low and it was a saturday night but not looking argue we turned the radio off all together and continued our conversation. at this point the same individuals in the next room begin banging furniture around and hitting the walls. i called down to the front desk to complain and as far as i can tell no one ever spoke them as this continued for ten or fifteen minutes. at this point there is a knock on our door again the same two securities guards plus the female night manager. she informs us that now we are talking too loud and that she could hear our conversation from the elevator bank. i explain to her that is impossible that she head us talking at a normal tone all the way from the elevators and ask if they ever sent someone to speak with our noisy neighbors. she dodged the question and continues that we are being unruly and she would have to ask the two guests not staying at the hotel to leave. i explained to her that we were very much in our rights as hotel guest to hold a conversation within our room. she refused to see my point of view or accommodate us in any way by moving the other guest or us. at this point thoroughly frustrated i told her that if this was how the clift hotel treated its guests we would be leaving to which she replied “fine”. we called american express back and luckily they were able to find us a hotel nearby the palace that was much more accommodating despite the late hour. upon checking out i spoke to the same manager again. i tried to rationalized with her that it was quite ridiculous to expect a hotel guest not to speak in their own room. she explained that the walls were thin and it probably had to do but the door adjoining our suite to the neighboring room. i cannot understand how it is the guest’s issue that the hotel is not properly sound proofed. i also asked her why she did not make an attempt to move either us or the next room over before taking the extreme action of asking people to leave. she told me the hotel was fully booked. i find this hard to believe as i cannot see how we received an upgrade in a fully booked hotel. in all my years of traveling i have never been treated so poorly by a hotel. i never received any follow up from management apologizing or trying to deal with the situation. i called and spoke to one manager directly and although she apologetic for the situation she would not apologize for the way we were treated or the managers actions.',not_happy
id11930,' we stayed here for a vacation. the room was larger than we expected for new york. most of the room was clean except the carpet which looked old. our window faced the alley which made for a more quiet experience. there is an air conditioner in the window which works well but can get noisy at times. the bathroom was small but we expected this in new york and it was clean. the hotel is on -th ave and --th street which is a good location and we were able to walk to penn station and time square. however there is also a metro station very close to the hotel. the breakfast is included with the room and the staff at the breakfast were very helpful and asked us if we wanted more food before they closed. overall it was a good experience and we would stay here again.',happy
id11931,' i really cant say enough great things about the dana. in fact part of me wants to keep this little gem all to myself so i can return any time without facing a sold-out situation. another part of me wants to shout it out to all the families with young children how great it is. it is location close to airport on the bay across from sea world and close to a market is perfect. the hotel staff smothered us in service to the point that it became a joke among us i bet theyre calling to make sure we got our towels...yup - that was it . the courtyard rooms are small but fantastic for both children and parents. children can run around in the enclosed courtyard while parents can relax or get ready. this feature afforded me the luxury of actually being able to relax for the first time in a long time. i was impressed with the blue pearl restaurant with its great service prices and decent food. i wouldnt recommend renting a car considering the parking fee and the fact that you can do so from the front desk they day before you need it. the only bummer is that there is no kiddie pool but there is a gigantic sand pit with toys. the dana is affordable and totally awesome and i pray to go back someday!',happy
id11932,' first time i stayed here indeed the first time in new york for -- years. impressive lobby but nothing that marks it out from many - star grand hotels . check in very easy though the bell boy keenly waiting for his tip was somewhat distracting and quite frankly grasping. i always tip so there is no need to be quite so intrusive. was offered an upgrade to duplex for only a small sum i didnt ask what that small sum might be because i know from previous experience that is a slippery slope so had the one bedroom suite i ordered. the room itself was large and well furnished. room service was generally prompt with food that was fine but not exceptional. we had afternoon tea one day which was just not quite right. the service was uninterested and the balance of dishes was not correct and it felt like staff were going through the motions but were tired with it all. the most annoying thing was the concierge who got the address wrong for a restaurant which led us to spending -- minutes hopelessly searching and giving up. it took some pressure to even extract an apology: you should have rung me no you should be more careful. in the end they sent up a nasty white domestic wine which i left untouched. i reverted to using the amex concierge who are much more reliable. this end of the market is quite large in nyc and i think next time i will try somewhere else.',not_happy
id11933,' close to downtown and a fair price. the free shuttle will take you anywhere within - miles of the hotel and pick you up but do not expect a prompt service. beds are a bit springy but fairly comfortable and the rooms are shaped a bit odd to the round nature of the hotel. location is great staff is nice and deal is good. not the most glamorous of experiences but a decent place to stay',not_happy
id11934,' this is the third time ive stayed at hotel ----. probably the last...why dont i learn. it is a great looking hotel and i love the bathroom and tub but why cant they clean a french press?! it is disgusting. the french press smells like rancid coffee oils and you can see the coffee residue and oils on the various parts. take a look if you choose to stay here. pull apart the filter and see how many coffee grounds you find between the pieces. just a note: there shouldnt be any. wipe a napkin around the lid and on the bottom of the filter plate and see how much coffee grime comes off. if you get any it is not clean. i expect more for $--- plus a night and four stars.',not_happy
id11935,' i am a great hyatt fan and i diamond member (i have stayed over -- nights in hyatts this year). this hotel is really not up to hyatt standard. the entrance and public areas are bizarrely placed on the third floor with two elevators to get to your room! overall the hotel needs a face-lift badly. the rooms do not have safes - de rigueur for the seasoned traveller nor do they have a regency lounge. the housekeeping is just terrible - i understand that they outsourced the housekeeping some time ago and boy does it show. when we arrived there were - clothes hangers and - bath robe (despite the fact we had booked for -) and it took well over an hour for additional hangers to arrive and still longer for a second bathrobe (which was several sizes too small for me) to arrive. on one day we had just one towel for the two of us and the turndown service did not appear on - nights - we had to phone and they took over an hour to arrive by which time we had gone to bed! on another occasion when the turndown service arrived she spoke no english at all! like one of the other reviewers we complained to charles foster and he did his very best but really he has no control over the housekeeping who seem on a planet of their own! on the plus side the restaurant is good and the staff excellent well up to hyatt standards. overall dont stay here unless you have to but if like me you have to expect less than youre used to from hyatt...',not_happy
id11936,' luxury hotel with everything the business or pleasure traveler needs. close to major sites and public transportation.',happy
id11937,' i loved my stay here they will do everything in their power to make sure you have a comfortable stay. i needed to microwave some food and they sent me a microwave to my room at no extra charge. everyone here is really nice! also this hotel is in a really nice area and you have everything near for example millennium park willis tower lincoln park zoo and not to mention the hotel is located on a shopping block. there is a saks right across the street and also a lot of high profile stores. there is an amazing restaurant named giordano is right around the block. definitely try their pizza it is delicious!',happy
id11938,' this hotel has great promise. the location is terrific - across from msg and next to subway stop. the lobby is beautiful. the hotel layout and room size is nice - but the cleanliness and service was horrible. we found bed bugs in our room and were moved to another room. the walls were paper thin. the carpet was dirty and bathroom had broken tile. i would not stay here again.',not_happy
id11939,' over the years i have stayed at this hotel many times and each time i swear i will never come back but after - or - years i do hoping that it has gotten better. it hasn’t. it is a good location close to the wharf and all the tourist attractions and some world class restaurants. so what’s wrong? first of all no concierge lounge which is the very best perk of being platinum with marriott. they offer you the usual coupons for breakfast and drinks but the lobby bar and restaurant aren’t very nice to start with and really are right in the lobby. the lounge is a place to relax and help yourself to snacks and beverages and the restaurant does not even come close. i don’t think this hotel has seen a renovation clinton was in office and it needs one badly. the rooms are outdated as are the hallways and the public areas. to give them their props the guys in valet are really good quick and friendly and the front desk staff goes out of their way to be welcoming. it’s a nice start to a disappointing stay.',not_happy
id11940,' the service at this location is outstanding!!! everyone that we dealt with took time to meet our needs and was very timely even during peak times. we did have a problem with our room; however; it was handled immediately and when they found out that it would take approximately - hour to fix we were offered another room. i definitely recommend this hotel to anyone that cares about service.',happy
id11941,' my business travels take me to denver at least once a year. i had always looked forward to staying at the brown palace and finally stayed there on my last trip to denver. to call my stay disappointing would be gross understatement and give too much credit to management. from the moment i walked into the hotel i was treated rudely and felt any request was an imposition. i had to change rooms twice because of the lack of usable space for business. room service should be called room delivery because there was no service only a delivery person bringing food. i had the impression that if possible they would have preferred to slip the food under the door. in addition housekeeping when it did show up came in mid-afternoon. as for their famous afternoon tea i sat for almost --- hour before being asked if i wanted to order. the servers ability to walk by the table and look through others as well as myself was almost superhuman. finally at the end of my stay i told the front desk staff how disappointed i was and they promised me that the general manager would contact me. i am still waiting. as a postscript i forgot a few items in my room. when i realized this i called the hotel and was told that they knew that i had left these things but had no intention of returning them to me until i called and gave them my federal express account number. when the items finally did arrive they were simply thrown into a box again giving the impression that they were doing me a favor. unless there are significant upgrades in physical plant service and management for this historical place this hotel should be history.',not_happy
id11942,' this was the second time i had stayed at the hotel. the first time i was happy for the price what we got and therefore booked with them another time. the room the second time had a hole in the wall and the wallpaper was peeling. why wouldnt you just take the -- seconds to glue down that paper? anyway- i left a pair of jeans in the hotel room. for a month i called them always having to be transferred to housekeeping who i always got an answering machine. i left a message everytime with my number with specifics on what i was looking for. no one ever returned my call. finally i left a message with the front desk hoping it would be given to management. all i asked was for a call back even if they didnt have the jeans!!! -and i said that! no one called me back. it is too bad because i wouldve given them another chance if they would have responded.',not_happy
id11943,' the rooms in the hotel are great and the location is extremely convenient. i had to come out to san francisco for a business trip so i wasnt too familiar with the city. the rooms were very nice and clean but the service was absolutely awful. we had a rental car and the valet situation just outright sucked. on one occasion we asked for the car and they completely forgot about it so we had to take a $-- cab ride to a business meeting which we ended up being late to when we were already paying $-- a day for the valet service. there were other mishaps with the hotel parking that i wont even get into. the front desk staff almost never picked up the phone when we tried to call downstairs to get the car. room service only showed up on the first day. on the second day they called at -pm to see if they made it to our room (they did not) and the third day they didnt come around until -pm. they made absolutely no attempt at doing anything to protect guests against the picketing line of what was apparently old staff. i was berated by some guy with a bull horn for staying there on two separate days and the front desk staff didnt seem to even blink. i definitely would not not waste the money. oh and the free wireless internet not so great. you get logged off after every couple of minutes so youre constantly putting in your passcode.',not_happy
id11944,' the rooms are clean the area felt safe and the front desk staff were helpful. the breakfast was very basic and never varied. by day five it did get a bit old eating hard boiled eggs and bagels for breakfast. the location is convenient to getting around the city. if you are looking for a no frills hotel this is a great deal!',happy
id11945,' i stayed at the hotel for one night between flights. it is located near the business park and nothing is around except similar hotels which is typical to many airport hotels. in terms of its facility this is an average embassy suites. however its staff is very accomodating and cautious. my package included a pizza and a pitcher of soda delivered to the suite which was very nice as it was after a long flight and i did not want to go to the restaurant. room may be a bit old but good enough for a short stay.',happy
id11946,' i was very impressed with the jurys especially considering the price. it was less expensive than the boston marriott copley place where i stayed when i visited boston last year and i preferred both the large room and the general location just a few blocks from newbury street. as a frequent visitor to boston i think this will be the hotel i stay at from now on!',happy
id11947,' the hotel its own is not bad at all. the rooms are big enough and pretty clean. the staffs are nice and helpful but please dont expect them to deal your request without letting you to wait. as a priority club member you can have the buffet breakfast for no charge. although there is nothing in buffet to be specially recommended you can at least fill up yourself and prepare to leave the hotel for whole day as there is nothing interesting in the hotel and in the area. the underground is very near to the hotel and union square is also in walking distance but walking in that area is really uncomfortable. there are too many beggars and homeless people. on the way to union square i even smelt the disgusting stink from some of those people. although they did not attacked me i would suggest to keep distance from them. never walk there in the night.',not_happy
id11948,' i enjoyed the old fashioned style of this hotel. my room was nice and clean. i you dont mind staying in a vivid area of the city you will enjoy finding everything around the corner. aida is a pleasant alternative to hostels. the crew of the hotel was always nice and friendly. the lobby is very often filled with guests checking their mails. there is always coffee and tea available. i will be back here next time in sfo.',happy
id11949,' after reading so many reviews of this hotel i had a good idea of what to expect when we arrived. i took some advice from one contributor and emailed the hotel asking for a room with a view they replied saying that they would do their best but could not guarantee anything. well we werent disappointed!! we had booked a one bedroom suite as we were taking our teenage son and wanted a bit of space; however when we booked in we were upgraded and were not only given a one bedroom suite but were also given a fitness room with a sauna and another bathroom!! i have never stayed in a hotel with so much room before!!(and probably never will again!!). we also had a superb view of the chrysler building. one of my best memories will be of doing a yoga workout looking out over the new york skyline!!! the staff were really friendly and i liked the fact that it didnt feel pompous! the murray hill area was great; it was fantastic to be staying away from all the crowds and all the hustle and bustle yet walking distance from so many places. we did try the murray hill diner but ended up going to the local deli and buying our own supplies for breakfast. we went to the river cafe for brunch on sunday which was superb. we also went to the ny nicks basketball game at madison square garden and had free drinks and food all night as it was their last game!! it was an experience just watching the amount of food some people can put away!! we found a great little fish restaurant in greenwich village called mary is fish camp (they have a website) - very small but great food. we also visited central park zoo which i was a bit apprehensive about but ended up enjoying. would thoroughly recommend the top of the rock for views; we went twice and the first time we had a lift to ourselves - both times were quite quiet. we went to the top of the empire state building at about --pm - we didnt have to queue but it still seemed busy at the top. we were getting very frustrated by being sent all around the houses to get to the top even though it wasnt busy! it definitely has more of a touristy feel than the totr. all in all a fantastic visit but made all the better by our stay at the affinia dumont!',happy
id11950,' i took two -- year old girls to columbus for a concert. i looked at hotels closer to the arena but when i saw that this hotel was close to polaris another thing we were going to do and had a water park i decided to stay here. i am so glad we did. the girls had a fantastic time in the water park. we arrived at - on friday night and a lifeguard was on duty so the slide was open. the girls played in the water park until it closed at -- only stopping to eat pizza i picked up nearby. they loved the slide but also loved the basketball hoop and the hot tub. the room was very nice. we had a two queen room and the beds were comfortable and the mini fridge was nice. the woman working in the breakfast room was very efficient and friendly. i think her name was leslie. she even took the time to show the girls how the automatic pancake maker worked. we went back to the water park on sunday morning and there was a lifeguard on duty and the slide was open. i asked for a late check out and that request was granted and so the girls played for three hours and had to be dragged out of the pool. my only small complaint is that they have loud flushing toilets and you can hear them in rooms nearby when they are flushed. i would stay here again in a heartbeat!',happy
id11951,' we stayed here for - nights and thought it the perfect base for exploring new york. located right next to times square it is well placed for the point at which many subway lines intersect and several other sights are within walking distance (e.g. rockefeller centre empire state building trump tower departure pier for circle line cruises). the citysights and grayline bus tours also begin from here which makes it good for getting a seat! all the staff were always very friendly and helpful and rick is cafe was lovely. the breakfast drinks and snacks were of a high quality even though they were free (the orange juice was freshly-squeezed). it was great to be able to get tea coffee and iced-tea throughout the day and the computer with free internet access and printer was very useful. after reading reviews we expected the room to be tiny but it was perfectly adequate in size......maybe small by american standards but to us (english) it was fine! the bathroom was also an adequate size and was immaculately clean. even the grouting around the shower was spotless which i think indicates meticulous cleaning standards. the room was similarly spotless and the sheets and bed covers were even changed in the middle of our stay. there was free mineral water in the room on arrival and once again a few days later. the bed was very comfortable and clean. the tv was large and there is a good selection of dvds which you can borrow from the reception. for the price the location the excellent rooms and the friendly service we felt this was an exceptional hotel and wouldnt dream of staying anywhere else if we return to new york. however it may be useful for other travellers to be aware of the following: - even though our room was not right at the front of the hotel we still got noise from outside (mainly sirens). i think this is because of the air-conditioning unit which was situated in the window making it impossible to sound-proof. - the air-conditioning unit itself whilst very efficient made a noise like a small jet engine! it was impossible to sleep with it on but the room became unbearably stuffy without it. there was a ceiling fan but this was rather ineffectual and also intermittently made clicking sounds on the maximum setting......again making it difficult to sleep! - if you have inconsiderate fellow guests who make a noise in the corridors late at night you will be disturbed as sound travels easily into the rooms. this fortunately was only a problem for the first night of our stay. - the rooms all have minibars but unfortunately they operate by sensing the removal of any bottles and automatically adding it to your bill. we still removed things to put in our own drinks but had to have everything taken off the bill when we left. they had no problem with this but be aware it will lengthen the check-out process. - the only disappointment with regard to the advice we had from the staff was that when we left one of them tried to convince us to hire a car service to take us to the airport rather than have a taxi. this would have cost $-- instead of $-- and his reason was that the car would be more likely to get us there on time. i could not see how a car would have fewer problems with traffic than would a taxi and taxis passed the door to the hotel all the time so getting one is unlikely to be a problem. to be fair when we rejected the idea he did a great job of hailing a taxi for us which actually got us there in good time despite heavy traffic. - some people have recommended the brooklyn diner next door however we did not particularly enjoy our meal there. it was a bizarre combination of pasta in a vanilla and cinnamon custard with beef casserole (in one dish) and the portions were less generous than other places. - tony is (the italian next door) was generally good and had a lovely atmosphere. however avoid the spaghetti with meatballs the meatballs were not good! we couldnt eat ours and noticed other diners also leaving them. - the staff recommended another italian restaurant (i think it was called tramonti) which was within walking distance and was excellent. the lasagne was superb!',happy
id11952,' i stayed at the carlton for - days in january. it had been recommended by a friend who had stayed there before and i was not disapointed. booked via expedia and got a good rate (-- bucks). when i arrived the room was not ready but they took care of my luggage and when i got back later on had a good room on the -th floor with a confortable king size bed waiting for me. the room was clean good size and the complementary wireless worked fine while i was there. the staff were amazing one felt always very welcomed and they gave me some good tips for restaurants in the area specially one with seafood - blocks away where i had my best meal in sf. the complementary wine in the hall was a nice touch people got to know each other and there was live music too. lots of magazines books and newspapers to read in the hall and a very cosy fireplace with confortable couchs around it. location is good took me about -- minutes to walk to union square ( about - blocks) there were a couple of homeless in the area in the evenings but no one bothered me. the hotel has an highly rated restaurant but i did not eat there. valet parking was ok but somehow expensive even for sf standards. some people have complained here about noise but i must confess that it did not bothered me at all. i will certainly come back to the carlton next time i am in town.',happy
id11953,' the london is my preferred hotel when i stay in nyc. all of the guest rooms are actually suites and they are not only spacious but beautifully designed and decorated. the bathrooms are fabulous (be sure to ask for a room with a tub those are few and far between) but even if you only get the double shower youre still in for a treat. the staff are wonderful as well. obviously since this is nyc you will pay for this luxury (i usually pay between $--- - $---) but it is definitely worth it.',happy
id11954,' the mosser was a great choice for us - you can walk into central sf with ease the trolley buses stop just outside and the desk staff went out their way to help us get the most out of our - days in the city. the rooms are small but newly refurbed with all you need including some nicely thought out free toiletries. there isnt space to lounge but why would you want to lounge in sf? the refurb is sympathetic keeping a lot of the charm of the old building especially in the reception. the morning coffee is great too! i would definitely recommend this hotel.',happy
id11955,' every time i stay overnight in the big apple i stay at the muse. the location cant be beat (one block from times square and most broadway theatres a stone is throw from -th avenue shopping & grand central station in the heart of everything). the staff is always incredibly helpful and friendly. and the #- perk: it is bedbug free!!! the linens are soft & the beds are super comfy. the rooms come with lots of fluffy pillows (without having to ask for extras). yes the rooms are a little on the small side and kind of pricey but you have to expect that when youre in nyc. this is my favorite hotel - not just in nyc but anywhere in the us!',happy
id11956,' i stayed at this hilton for a conference at the seattle convention center. as others have noted the entry is odd but perfectly workable thanks to fast elevators the rooms are a bit small and the bathroom is cramped but fixable by removing a wall. otherwise the room was very nice comfortable and surprisingly quiet. it is a -- minute walk from the train that serves the airport ($-.-- each way) and a short walk to almost anything you want in downtown seattle. the positives: as a gold member i received free internet and free breakfast coupons for each day. i learned on my last day that the coupons can be applied to any meal at a value of about $-- - something to keep in mind as i visit other hiltons. so my gold level status saved me about $-- each day! in addition they serve a fairly extensive and free evening snack buffet at the top level restaurant which occasionally served as dinner. this helped offset a glass of wine or two with my dinner . service was superb by everyone at the hotel. all staff were excellent from the housekeeper who serviced my room in -- minutes when i needed to get back early to the restaurant servers and the front desk. this is a very customer-oriented property. a little known trick for bad weather is that there is an indoor path to the convention center. the staff can provide instructions if you dont want to venture outside. the one negative surprise had to do with phone charges. i had planned to take a --hour telecon via the internet but i had a problem with my computer. since i wanted to use the hotel speakerphone i looked for a rate card but there was no rate information in the room. i called the front desk but they also had no information. at their suggestion i called their provider sprint but got the usual automated menu system with little outlook for a live person. so i direct dialed - big mistake! after -- minutes i had accumulated a $--- bill - almost $--minute -- you just cant find rates like that anymore for domestic long-distance. usually rates are under a $--min. i was motivated to get my computer working and finished the call that way. later i got a call from the front desk apologizing for their lack of information and they cut my charge in half. a nice offering but still these charges seem out of line. i am drafting a letter to the hotel manager - they need to post their rates and not put their employees in this awkward position. overall this was a very nice stay and i would return.',happy
id11957,' had a - night stay and to be honest probably one night is enough. we booked the room as it has the option of a family room which is two connecting rooms one with a queen size bed and the other with - doubles. we had - adults and - kids staying. the rooms are small but enough room for sleeping there. the bathroom was also small and the door had to fully open to get in and out of it. this room has the appearance of being a larger room that has been converted a while ago to accomodate a family. the whole decor of the hotel is very worn and aged. the hotel was quite noisy you could hear everyone walking in the corridor outside the room and if one of the adjacent room doors shut it sounded like someone was knocking on our room door. there was also alot of noise most of the night from the streets below we were on the --th floor but it sounded like a construction site most of the night alot of trucks and banging going on. as the rooms have individual air conditioners it is almost like you have an open window all night so the noise is amplified. for a one night stay it was fine but i wouldnt want to stay for an extended period of time.',not_happy
id11958,' the service was very helpful (locating restaurants stores and other amenities). the room was clean and had enough space for the material i used at a program for the local high school ( eagle rock is sports hall of fame). we particularly enjoyed the breakfast provided and the availability to recycle paper plastics etc. also a local gym was a available for use. the motel was very close to the high school glendale and pasadena. the only negative elements was that the hotel is credit card reader would not process the visa transaction. eventually they had to input the data by hand',happy
id11959,' we recently stayed at the holiday inn sf golden gateway for a --er playoff game. the location is so convenient. we parked the car in the garage and never moved it until we were ready to leave. the ball park express muni stop is only - block away. one of my favorite restaurants the woodhouse fish co. is less than a mile away and very easy to get to by muni. room was a little small but the bed was very comfortable.',happy
id11960,' my husband and i had a long list of hotels we wanted to stay at for nye. we narrowed the search down to two the w and the marriott marquis. we chose the w for the cool corner room and the feel of the hotel we got from the pictures. when we got to the w on the --th our room wasnt quite ready so we were offered drink coupons to enjoy some cocktails in the very comfy lounge. when we finally made it to our room we were floored with the view. we were on the --th floor and could here the hustle and bustle of the city when we cracked the window. perfect room and very spacious for nyc. we could see times square from our room and watch lady gaga perform during the main event. the bed was very comfortable. i feel asleep in a matter of minutes that doesnt usually happen to me. the concierge were always willing to help us and the doormen were polite no matter the time of day or night. it was a busy time of year to be in the city and i was very impressed with the customer service convenience of location (close to broadway plays subway rockefeller and shopping). i wanted tom comment on the bathrooms since that seemed to upset some guests. the bathroom i felt was large with great storage for my things. there is an opaque panel that you can see through but unless you are brother and sister is doesnt really matter. i would come back to the w times square in a heartbeat. this trip was our first from our infant and we were blown away with everything. thank you w for a memorable new years.',happy
id11961,' we stayed at the white swan in june ---- and thought it was a very nice boutique style hotel. we were warmly greeted and the entire staff were most accomodating. we can be quite fussy about beds but the king bed was very comfortable with good linens and pillows . the amenities were also very good - gas fireplace old fashioned but decent bathroom mini fridge and a generous breakfast served downstairs. the white swan is convenient for seeing san francisco and given the quality is very fairly priced.',happy
id11962,' the wilshire hotel is centrally located in los angeles near downtown and many other attractions. although the hotel is in the process of being renovated and i believe it has lots of character in its current condition i enjoyed my stay and the staff was very pleasant and accomodating especially ms. zimmer.',happy
id11963,' my friend and i chose this hotel mainly for location and the fact that the rooms have kitchens. overall our stay was wonderful. our room was modern clean and very large. the kitchen is so handy. we bought a few groceries from the cvs which was about a -- minute walk away (there is also a ---- just up the street but they dont have as much stuff). there were a few slight negatives. on expedia it said breakfast buffet included. this really isnt true. they do provide complimentary coffee and fruit in the lobby that is what theyre refering to. also the walls are quite thin in the rooms. in our sitting area we could hear the people in the next room and they werent being loud or anything but we could clearly hear their conversations. were just thankful that the bedroom is in a seperate room so sleeping at night was very quiet we didnt hear anything out in the hallway or from the other rooms we just made sure we shut the bedroom door at night to negate the sounds from the hall and the next room. the girls at the front desk were very helpful. also the metro is a - minute walk from the hotel. we took the metro everywhere. - stops to the federal triangle and that will take you right to the national american history and national natural history museums as well as a short walk to the washington monument and world war - memorial. go one more stop further and it will drop you off at the other smithsonian museums as well as a short walk to the tidal basin. we took the metro everywhere its very convenient and cost efficiant. only time we needed to take a taxi was when we went to georgetown because there is no metro stop but foggy bottom to georgetown is a short taxi ride like $--. we also took the bus from georgetown out to maryland its slower but very efficient too. id stay at this hotel again. the area is extremely safe we never felt at risk and we are - females traveling.',happy
id11964,' i booked the helix for a one night stay on cyber monday so got a very good rate. the front desk staff were nice and the location is good for restaurants-nightlife although not very good for access to the metro. my room was really beginning to show its age. stains on the couch and counter tops and the shower head was not properly attached and spilled water everywhere. i could tell that it had been fixed several times (signs of caulk and tape etc). the decor is also dated. weird sheer curtains around the bed and window were kind of in the way and not very attractive. there was hardly any space on the night stands to even put a cell phone much less a book or glass of water. overall my experience was ok given the rate i paid but i probably wouldnt stay here again.',not_happy
id11965,' older but updated hotel. love marriott beds! front desk very pleasant. room clean. we only were there for - hours to rest mid- trip (rm ---) but were all awoken at -:-- by the folks ( break room?) next door having a normal conversation and repeatedly using a microwave. since the connecting door is only - inches from the head of one of the beds it was as if the wall between rooms was not even there. we heard the entire conversation and all the activity. very unrestful stay.',not_happy
id11966,' well not a great experience. the rooms were ok however there is so much construction going on around the hotel that it makes it hard to sleep. also the hotel is right next to a railway which makes beautiful music at ---am. also the location is just a few blocks too far south of the nicer part of the downtownn area. while walking up to the hyde park steakhouse to meet some clients i was approached by a few beggars looking for a handout. definitely wont stay here again....',not_happy
id11967,' after reading reviews on tripadvisor we made arrangements to stay four nights earlier this month. the staff was helpful the beds were comfortable and most importantly the rooms were very quiet. we were in a room overlooking --th street and the double seal on the windows was very efficient. there are however two drawbacks. we were surprised that there was no magnifying mirror in the bathroom so if you have aging eyes you might want to go elsewhere. the breakfast options were lacking; the cut up fruit bowl was either not in its place or sad looking the bananas way beyond their prime the breads looked sub-par and there were no organic yogurt choices.',happy
id11968,' my husband and i plus two of our friends (another couple) stayed here over new year is (----). i was very disappointed with it. i heard gerry ryan on -fm say good things about it so that is why we booked it. the foyer was tiny - not what i would expect of a hotel of its standing. there was no actual restaurant. guests eat in what appears to be the bar area and it was always looking dark and something out of ----s ireland. rooms were acceptable. chef hadnt a clue how to make porridge eventhough it was on the menu. great location though. next time ill be going to the waldorf.',not_happy
id11969,' a decent sized room for new york - it suited two of us and our - year old for eight days with no problems. the suite was well equipped comfortable and clean. pluses were the complimentary breakfast buffet each day and social evening food-drinks a few times each week and the laundry room (important for a longer stay!) the staff were friendly and accommodating. some critics point to the slow elevators (theyre a little slow but not that bad) and the location in a grungy area. this is new york after all and we never felt unsafe around the hotel. the upside of the location is that the hotel is conveniently close to transport and times square. more than value for money - it is a good base from which to experience new york particularly for those with kids who may need a few more amenities than those that come with a standard hotel room. have recommend to many friends visiting new york.',happy
id11970,' needless to say the location is fantastic. the suites were roomy the breakfast (hilton honors) outstanding but above all the staff was great -- from the front desk to the housekeepers. engaging friendly and seemingly with what they do! only negative was the fitness room where both stationary bikes tvs were not working. also i wish that hotels would tell you the all-in price (including the close to --% taxes) when booking like the airlines are doing. i would highly recommend this property if you want a bit more room a great staff and a broadway location.',happy
id11971,' excellent hotel for our first ever trip to dc - - days to see the sights visit the galleries & dine well. mild initial disappointments:- it did not trouble us that we were not instantly offered assistance to take our bags up to our room & took them up ourselves but we found that our room was missing bath robes (& the reception staff did not understand britenglish e.g. dressing gown) and that the hotel does not supply the usual in-room booklet setting out the range of services available & how to use them (e.g. telling us the breakfast times about laundry services & of the availability of free internet access from an alcove next to reception) and that it took three trips to reception to get both our room swipe cards to work (tip: take both cards to reception to be reset if one does not work as some quirk in the programming can disable the other card if you reset one). but all deficencies were quickly remedied and needed information instantly supplied as and when requested and our stay proved most enjoyable. staff:- throughout our stay the reception staff the concierge service & the staff in general were approachable friendly and very helpful indeed. room:- our room bed & bathroom were spacious & comfortable - very good shower bath too short to lie in but very comfortable if you like sitting in the tub. breakfast:- particularly excellent with excellent service even when busy later in the morning in the comfortable spacious stylish setting of the hotel is cafe -- restaurant. (it might be advisable to make a table reservation if planning to breakfast late.) we readily abandoned ideas of trying breakfasts elsewhere. location: absolutely perfect for sightseeing. the hotel is entrance is on --th street - just a short stroll past on your left the impressive view down pennsylvania avenue of the capitol in the distance to the white house on your right and on to the green of the national mall to the washington monument etc. and in easy walking distance of anywhere downtown. the hotel is not actually on lafayette square but a block away (so your room view will be of the building across the street not the square or the white house). evening dining:- superlative. we spent - evenings out at restaurants nearby highly rated in zagat but found the hotel is own cafe -- restaurant the best for quiet dining - superlative food prepared with care well suited to a european palate friendly attentive service a good wine selection all at attractive prices in stylish surroundings - a complete puzzle why it is not busy every night. (maybe the lightness of the food & the quietness of the surroundings is not what washingtonians look for on an evening out.) bar:- le bar was not of quite the same standard but was a great place to rest your feet with a cognac in hand in a well-padded low armchair in subdued lighting after a long day seeing the sights. all in all this was a perfect and enjoyable place for our stay. we will not be considering staying anywhere else on any future trip to dc.',happy
id11972,' i just wanted to take a moment to say that was stay at the kimberly was excellent. the staff was friendly the hotel was clean and we loved the size of the rooms. i would definitely return again to enjoy this top notch hotel. also a great location for getting around manhattan. i would recommend this hotel to my family and friends. by the way my wife is name is kimberly so she got a free robe she really loved that.',happy
id11973,' like most hotels in the d.c. the parking fees are crazy. thirty four dollars per night plus valet tip for less than a -- hour stay on top of the $--- room wasnt the greatest deal but it was close to gwu which was the reason for our visit. the staff was very accommodating. only one elevator worked when we were there and working one was old and past its glory days. otherwise the bed was very comfortable and we had a nice kithchen suite.',not_happy
id11974,' to see the famous macys thanksgiving day parade to visit central park times square empire state buildingrockefeller center museums ( metropolitanguggenheimetc) & to take a sightseeing tour by boat on hudson river i went to new york with my brother. it was a very impressive experience for me in - days only. having the perfect location unfortunately the breakfast at the hotel was not so good. so by the help of the hotel personnel we have found a perfect place which had a fast & friendly service called ny luncheonette located nearby (between lexington & -rd street) the other thing that bothered me was the ongoing construction nearby the hotel.the tall crane was starting to work in early hours of the morning. people who were planing to stay in that hotel in the coming days should choose their rooms away from that construction point.',happy
id11975,' if it were possible to give this hotel a negative score i would. i have been at this hotel for a total of - hours and already i understand why it has had negative reviews in the past. in the - hours i have been here they had given away my original room i have found hair in the bath tub the window is so dirty you cant even see out of it (not that you would want to because the view is of another buildings filthy roof) there was a blood stain on my comforter and when i called to have the comforter delivered they informed me that they would do the best they could to get someone up but they were extremely booked up at the time. there are a lot of other hotels in the area and i would use this hotel as a last resort only. the only thing this hotel has going for it is the wireless connection which i am using to make this post :-)',not_happy
id11976,' this was the second time staying at this hotel on business. the hotel is very nice and the staff is even nicer. it may get a little loud in the lobby at times but that can be over looked. the affinity restaurant has very good food and the service was amazing. we will be coming back to this hotel whenever we have business in the san jose area for sure.',happy
id11977,' we spent three days here for the taste of chicago we would definitely return again the room was great the bed are comfortable we was on the -- floor the sky deck was beautiful the lobby was spacious moderm and well appointed this location is walking distance to michigan ave where there is great shopping and resturants love this place would definitely return this is one of the most professional deskconcierge host doorman and housekeeping staffs kathleen you was the best to joe of security who was a great person and may our stay great thank you',happy
id11978,' the spa is amazing... food is excellent and golf course is in the best shape i have ever seen! i highly recommend rbi for a nice relaxing weekend or a sensational golf getaway.',happy
id11979,' located in the dupont section of dc the palomar is a very nice boutique style hotel with friendly and helpful staff. our room was very comfortable and in excellent condition. we booked it through hotwire so we probably were in one of the smaller units but it was very pleasant just the same. • good gym with free weight and updated machines • very nice secluded outdoor pool • we didnt eat in the restaurant but it looked very pleasant • free wifi $-- credit and morning newspaper of your choice (we like the ny times) if you sign up for the free kimpton hotel member is program beforehand • parking is expensive but you if you have a flexible schedule you can find street parking. we used both meter and local streets and saved the $--- it would have cost between hotel fee taxes and tips. • for starbucks fans - there is one right next door (the hotel also has free coffee and washington posts in the lobby in the morning) • complimentary wine and snacks in the late afternoon • you are a - minute walk to the dupont circle metro (red line) • the dupont circle area also has many restaurants for every taste and price range. just outside the hotel on p street there are several restaurants which were super convenient for us after busy days at a professional convention. up the block from the hotel we liked paradiso pizzeria for its nice thin crust pizza big fresh salads and many choice of cold beer after the dealing with the dc area --- degree heat wave! i would also recommend scion across the street from the palomar. • if you like bookstores check out krammerbooks about -min away from the hotel off of dupont circle. it is a very good independent bookstore which also has a cafe-restaurant with live music. very nice vibe. summary: clean modern upscale hotel in a fun and convenient neighborhood',happy
id11980,' our stay at bwhh was great. we took our kids (- -- & --) to see all the sights of the big apple. easy walk to time square and the rock. need cab or subway for statue of liberty or empire state bldg. gray line bus tour has a stop a block away at waldorf. groceries and restaurants close. the front desk has a list of nearby restaurants. they will e-mail it to you. there was excessive street noise in the room. as many previous posts have correctly identified this was due to noise coming in on either side of the air conditioner where the plastic accordion like expansion wings fill the window slot. this problem could be fixed by simply installing some styrofoam or glass wool insulation on either side of the air conditioner (either inside or outside the window). additional sound proofing in this fashion would undoubtedly reduce the street noise by more than half. this problem has been reported to the management many times in the past on tripadvisor . the management’s response has always been new york is a loud city. there are ear plugs provided in the night stand . if the roof leaked i wonder if management would say it often rains in new york. an umbrella is provided in the closet . fixing the problem is not complicated. the problem should be fixed. there was no printer to print boarding passes but my understanding is that it is out for repair. the toilet handle had to be jiggled after each flush. (this was a very minor inconvenience.) the ladies who manage the breakfast area are terrific! so is the house keeping staff. all the employees were really great. i would recommend this hotel to everyone. if we were to return we would stay here.',happy
id11981,' this is a wonderful hotel clean location is excellent.staff so pleasant and helpful. you can walk to most places or the subway is just around the corner. when i read reviews before booking i was concerned by the negative ones but do not be put off this hotel is wonderful i will be staying again for sure.',happy
id11982,' we stayed at the affinia on our first visit to new york a few days ago. the hotel is lovely the staff are very helpful and polite and whenever we asked them to reccomend somewhere they always came up with some great places. the location is good restaurants cafes and bars all nearby. times square is around -- mins walk away. grand central is around -- mins as is fifth avenue madison etc. handy for subway stops etc. all in all we would probably stay here again. we didnt try out the spa but the room was good. always clean neat and tidy. we had good views from the --th floor.',happy
id11983,' i was here for a conference. the hotel met all of my needs i asked for no feathers on the bed and a quiet room. the put me on the --th floor and the bed was already made up without feathers when i arrived. i asked to have no perfume in the room and they had removed some sort of potpourri before hand - there was no evidence of it. room service dinner was excellent and prompt. i called about the room being a bit hot and they sent an engineer who put my thermostat on vip mode - allowing me to keep the temp around ----- in the room despite it being around -- and humid outside. i had a fireworks show from my --th floor window. the room was quiet and comfortable and i slept well. the shower is quite strong and quite enjoyable. i used the wifi it worked well and was comped by the conference. this was an excellent choice for a business stay i would definitely stay here again.',happy
id11984,' we stayed an extra day in seattle after an alaska cruise and chose this hotel for proximity to everything. the service at the hotel was fantastic our room was immaculate and had a very welcome deep tub for a soak. loved it. the ruth chris restaurant in the lobby served breakfast and it was delicious with perfect service. there are also a starbucks in the lobby a deli and a great sushi restaurant. we were walking distance to pikes market nordstrom and the metro for the space needle. i would definitely stay here again when in seattle.',happy
id11985,' we stayed in may this year and it was just perfect for all the touristy stuff but was quiet quirky spotless and resonably priced. the restaurant was good and the rooms were really comfortable. everything you would want from a hotel when youre out all day and night. the only real minus point was the lack of a bar. there was a bar at the restaurant that didnt really encourage you just going for a drink and that closed quite early so the coffee and nightcap after a long day was out of the question. plus points...loads of places nearby to go restaurants within -- seconds walk and tram stop next door. lovely',happy
id11986,' this hotel is clean updated and staff very helpful. hotel situated right behind a strip mall and is actually hard to see. the neighborhood is in transition and not nice however i do not think it is unsafe. rooms are tiny. would never try and stay here with more than - people as even this would be cramped. one small covered chair one small desk and a tv stand with drawers. what is truly stunning is the air conditioning systems in the room. the low frequency rumble off of these units is unbelievable!!!! shakes the room when they start up. no whinning engine or squeaks just tons of low frequency rumble that hurt my ears a little. absolutely reminds you of a train going by or the ---- watt subwoofer on some cars. you have to turn the tv up while it is running. if you are a light sleeper youre done as these cut on and off all night (thank you ambien) . what idiot purchased these things. beds are very comfortable if the rooms were larger and they replaced the a-c with something acceptable sound-wise this place would be fine. the a-c units would prevent me from staying here again.',not_happy
id11987,' i live on long island and my husband had gotten tickets to mama mia to celebrate our anniversary .we decided to stay over night and make a real celebration of it. i did some research and booked the hampton inn. i was double checking some websites a few days before our stay and noticed the price had come down i called hilton honors directly and was offered a $ -- reduction in my rate ( $ ---- a bargain!!) i put a note that i was celebrating my anniversary on my reservation when i checked in there were roses and a box of candy and well as a very nice card congratulating us. the rooms very very large- totally uncommon for manhattan amazingly comfortable bed!!! the staff was so accommodating calling to make sure we were and again to wish us a anniversary. i had a room on the -th floor great view of radio city. the location was great very convenient to everything. the gym was small but had a few good cardio machines- clean with good flat screen tv is. the breakfast was very very good and the coffee bar is such a great amenity i was recommend this hotel to anyone looking for a nice place to stay in times square.',happy
id11988,' i just returned from a - night stay at the hotel monaco -----------. i loved it! i was concerned with some previous posts that the bed linens were run down and the rooms too small. we booked two rooms on the -th floor and i found both to be absolutely charming. we booked a room with two double beds and one with a king. it is true that the rooms are small but so charming that the size didnt bother me. our linens definitely were not run down. i found the staff to be delightful. past reviewers complained that the complimentary tart card reader and massage therapist are not complimentary. this was a favorite part of our stay at the hotel. yes they actually do require a fee but it is fun and remember you dont have to use their services. the afternoon wine cheese and crackers olives and more was a wonderful way to wind down in the afternoon. we actually would plan our day to be able to make it. we found that the guests attending were very friendly and it was fun to meet others if only for an hour. the warm cookies served at the front desk from -:-- to -:-- were delicioius. different cookies every day. if you go dottie is is a must for breakfast. we love breakfast places that are not part of the hotel. this one is a couple of blocks from the hotel not a great area but get past that and youre in for a great start to your day. the food was fabulous. everything is baked on the premises. it is a tiny place and there is always a wait out the door but it seems to move quickly. they are closed on tuesdays. i stayed at the pan pacific during a previous visit but found the hotel monaco to be cozier friendlier and overall a better experience. dont pass this place up!',happy
id11989,' sheraton gateway is a fantastic stopover whether traveling to or through los angeles. the rooms are heavenly club level gym resort style pool for great relaxing. meeting rooms and business support is - star. the best breakfast buffet in the nation. lots of professional and friendly staff to ensure you have a great stay! ive stayed here for business many times and just brought my wife here for a vacation stopover. you cant go wrong here!',happy
id11990,' was highly impress with the lobby on initial check-in. when we opened our room door that was a whole different story though. my bedroom at home is bigger than the room we stayed in. the bed is a full size which is too small for - adults. the bathrooms were small too. the toilet paper holder is literally right beside the commote and you almost have to be a real skinny person to not feel it poking at you. it is so small you have to pretty much stand sideways to close the door behind you after you get in. i would only come back to this hotel only if i know im staying at a larger room. people who wrote good reviews here probably stayed at the larger suites so i can understand why the recomendations. as for us since we were given a small room and was not able to upgrade i can only give it - stars. :)',not_happy
id11991,' the courtyard by marriott boston logan airport is a former holiday inn property a few miles from the airport. the hotel has a couple of shuttles that run to-from the airport and the surrounding area. the hotel is located in an industrial-type neighborhood and there are no eating or shopping options nearby. this is your typical courtyard; the hotel has been updated nicely from its previous holiday inn flag. i was disappointed my first night because the hotel restaurant was closed. the hotel provided a free continental breakfast the next morning as the restaurant was closed which was not anything great. the restaurant reopened the next day and i had the breakfast buffet. the food was ok but the bottom of my buffet plate was quite dirty. the service from the staff was slow. the room was relatively quiet and clean. the room layout was somewhat awkward as the sink-vanity was positioned right behind the room door. the bed was not overly comfortable. the tv channel selection was somewhat limited and the tv did not work when i first checked in. maintenance quickly came to the room and resolved the issue. this hotel is a decent choice if you are just in town for the night and need quick-easy access to the airport. however after staying at several courtyard properties in recent years this one did not really impress me or stand out in any way.',not_happy
id11992,' stayed here for - nights in dec. value is based on a priceline win of $-- per night plus tax. as an average-joe it-professional i dont tend to scrutinize and get hung up on every small thing. this is a fine -* hotel worthy of your stay. ups: * excellent staff! rachel and perscilla are extremely helpful. * they faxed an important document for me long distance free of charge. twice to be sure with confirmation. well done! * nice -* lobby and decor. currently under some renovation. * bed was very comfortable with some sort of remote control that i didnt use. massaging? * there are - pillows soft and firm labelled on each bed and they were very nice and poofy. good night is sleep. * room is generally quite clean. no bed-bugs that i could see (i always check) or any other pests. * free wifi hotel wide and works in parking lot * free parking * for steak or bbq closeby try the texas land & cattle restaurant. huge portions decent prices. downs: * as mentioned this is near the greyhound station across the street there are people milling about. they are not on or near the property though. * yes thin walls. neighbours were watching a sports game at night getting loud so i called the front desk. they got them to quiet down a bit. notice how loud people have no concept of inside voice ? try to get a room without a shared door. solution? earplugs. wear them when i sleep and problem solved. * room carpet was worn and stained. i always bring slippers so this is a moot point. * bathroom had a little peeling paint on the ceiling about the shower that had been repainted (poorly) in the recent past. meh whatever. * breakfast is $-. i didnt eat here i went to ihop for a $- breakfast. * located directly beside a travellodge motel and parking lots a-join. again whatever no big deal. overall: a nice hotel that is tremendous value when you get it through priceline. as with all hotels rack-rates are ridiculous so i would have been more upset if i paid $---+.',happy
id11993,' hotel ---- has everything for a great stay in seattle. the location is perfect the rooms are nice and large there are a restaurant and bar for when you’re hungry and thirsty and there is even a gym and spa. we used american express fine hotels and resorts to book the room and we were upgraded to a larger room had complimentary breakfast for two each morning -:--pm check out and a $--- voucher to use at the spa. when we checked in we were treated to glasses of champagne which was a nice touch. we were also presented a note from the general manager welcoming us to the hotel. the lobby itself isn’t very big but there is always water in the afternoon and coffee in the morning for guests to enjoy. we were in room --- which was a corner suite overlooking madison street and the back of the hotel. the room was very spacious! windows wrapped the entire room so there is a lot of sunlight. towards the back of the room by the rear windows there is a long sofa and a comfortable chair. a flat-panel tv is in the same area and it is on a swivel bracket so you can turn the tv towards the bed if you want to watch shows from there. there is also a large desk in the room that overlooks the street. the closet space is also huge. a mini bar is located in the room and you can make your own coffee in the morning with coffee grinds and a french press. the bathroom was pretty impressive. there is a separate shower tub and toilet. the tub is pretty neat because the water comes from the ceiling. just remember to close the blinds when you’re taking a bath here because people passing by on the street can definitely look in. there are two very comfortable robes in the room and all the lotions shampoo conditioner and body wash are molton brown. the room has free wi-fi so it was easy and convenient to stay connected. the turndown service is also nice. when they turn down your bed they leave you with two pieces of chocolate that were very tasty! we had our morning breakfast in boka and the food was really good. everyone raves about the truffle fries so i requested it as a potato side with my meal. the cook obliged (since it wasn’t on the menu) and it was very good! i also had the croissant french toast that was pretty good. the breakfast meal portions are big so wake up hungry! the location is great! pike’s market is about a --minute walk down -st avenue and the harbor is a couple of blocks down from the hotel. the only down side about the location is that it’s towards the bottom of a large hill so if you need to head inland you have to walk up steep hills. parking is pretty expensive here at $-- plus tax. but the valet guys are very good and fast. each time someone got our car we have two bottles of water with their compliments in the drink holders. we would definitely stay here again. the staff always said hello when we came into the hotel and the location is really good.',happy
id11994,' this was the greatest hotel for my money i love how quiet it is clean hotel i love the service the people at how lovely it is',happy
id11995,' been there for - nights with customers for a congress. the hotel is very nice and quiet in a calm street. just - minutes walking from the convention center. helpfull and smiling staff. the room was big clean and comfortable. excellent choice.',happy
id11996,' basically we wanted the closest budget hotel-motel to seattle center that had free parking and a free breakfast; these two features are worth probably $---day alone (for a family of -). parking was not a problem and there were a limited number of covered spaces as well. the breakfast is a full buffet and tends to get very busy about -- minutes before closing (----). coffee is good and bacon eggs hashbrowns etc. make it worth the ---- minute wait. the indoor pool-hot tub is nice especially with kids and is open ----. the rooms are a little tired but include a fridge and microwave. location is great - maybe - minutes to the space needle. you can walk to the pike place market as well in ----- minutes or so. the only real downside to this property is its age though they were renovating while we were there. the pool area and halls didnt seem particularly clean but it wasnt really a problem. i have seen comments about no restaurants close by but there is a full food court near the space needle that was open until - p.m. while we were there. we also walked downtown to numerous restaurants (-- minutes) but could have taken the free bus if the weather was bad. mcdonald is is only a couple blocks away as well... all in all not a bad deal for the location. honestly if you are a tourist on a budget then why would you want to spend - or - times as much for a fancy property? spend the money on a nice restaurant the local attractions or whatever!',not_happy
id11997,' stayed for - days in august. got here very late and the staff were quite friendly but not over the top. the room was very clean but seemed dark as there was only the one window. the location was excellent and i dont think it can be beaten. it does however seem to lack atmosphere and cater for the japanese market. be aware that a double room here meant a twin room. as it was late we didnt query it as most us hotels have big double beds but these are definitely single! just make sure you make it clear what you want.',happy
id11998,' i parked my car here during an overseas trip. when the hotel employee went to retrieve my car a loud noise was heard and when they showed up the bumper was damaged. they refused to admit they damaged it and were extremely rude and defensive. this obviously happens a lot. i make a report to the police but nothing could be done. the police seem to know them well. do not leave your car here!! these people are possibly criminal and definitely bed news.',not_happy
id11999,' i researched many hotels before my husband and i traveled to san francisco on may -----. the argonaut received great reviews and i couldnt agree with them more. this hotel is a converted factory in the same complex with the historic cannery. it is brick walls and huge timber beams add a lot of character to the large rooms. the pictures of the rooms show the nautical theme. my only concern was that the rooms would be death by theme and resemble some hokey disney resort. not at all. the rooms are very tastefully decorated and the nautical theme ties into the hotel is fabulous location - near the wharf and across from the hyde street pier and nautical museum. across the street is the historic turn-around for the hyde-powell cable car line. our room had a great view out of the large plantation shutters down to a quaint park. there is a nice and casual restaurant on premise the blue mermaid. for breakfast check out the dive restaurants right behind the hotel that serve excellent waffles and pancakes (off north point). everything you could want is within walking distance including ghiradelli square a block or so away. i cant forget the ever friendly staff who were very professional the wine tastings in the afternoon the aveda products and you will not find a more comfortable hotel bed anywhere. the only thing that went wrong was that i almost got charged with valet parking when we did not even pick up our rental car until check-out but as i was about to sign the charges without even reviewing them the clerk asked me to please double-check all of the charges and then immediately credited the erroneous charges. this hotel is outstanding.',happy
id12000,' convenience and service are two key words for this hotel. we checked in late friday night and were treated respectfully by all staff. check out was just as easy and again we were treated very well. room was clean and cool considering the temperature on times square was ---. rooms were quiet view was spectacular service was excellent. couldnt ask for a better location to theater district.',happy
id12001,' my husband & i traveled to san antonio in august of this year to attend the region - roundup which was being held at the omni hotel. the hotel staff went out of their way to do everything to make this a wonderful trip in spite of the heat outside. the livery was always available to take us shopping at the local malls. very prompt pickup when we were ready to go back to the hotel. we cant say enough nice things about the staff. the food in the restaurant was good and plenty of good - good value or your money',happy
id12002,' despite some ta recommendations to go with trump int. tower over nypalace we went with nypalace anyway due some advantages (for our current needs) nyp has over trump. it was the right choice and we had a fantastic stay-experience at nyp. our room was jr. suite in the tower. the location: excellent location across from st. patrick on madison ave with - entrances on --th and --st streets. it is - block from -th ave - blocks from the nearest subway -.- block from rockefellar center -.- blocks from broadway. central park is -- minutes walking distance. there is a starbucks across the street (on --st) and many restaurants cafe (both expensive and affordable) around. the hotel: beautiful and elegant hotel with many great architectural details in the lobby. the courtyard (where gilt restaurant is) is facing st. patrick. there are different check in areas and elevators for main house guests and tower guests. tower guests also have different concierge. the common area is very clean nicely furnished and freshly accented with many beautifully designed flower arrangements. the room: our jr. suite is located on --nd floor looking down at st. patrick. the room is spacious (--- sft) and intelligently designed with big walk in closet (with umbrella there) extra closet at the front and more closet storage space before entering the bathroom. the furnitures are a little dated with scratches and chips. the carpet needs replacement but is clean. there is a -- in flat screen tv dvd player bose stereo system (can connect to ipod) in the room. therre is a fully stocked refreshment-snack center in the room but out of the way. the bed is very comfortable. the sheets are clean fresh and crisp. amny of them are italy linen. the marble bathroom is huge and gorgeous with bath tub and shower stand. the bathroom mirror goes from one wall to the other. there is a vanity chair in the room and everything one can think off (all molton brown facial cleanser toning solution lotion mouth wash mending kit collar kit vanity kit shaving kit dental kit molton brown bath products and scale). the bathroom is very clean. the towels are thick soft clean and have the luxurious feel to them. the two white clean fluffy bathroom floormats are changed daily (now that is the first i know of). the room has great soundproof. we hardly hear any noise on the hall or outside. turn down service is done nightly with the delivering of bottle of water. the service: besides a little hiccups from the check in lady (who first told us we have to wait for room gave us a lecture on their check in and out times since we arrived early but later switched room for us after a reminder that we have contacted the hotel many times to request early check in so my young kids can eat after a long flight) everyone was attentive professional and helpful. many of the staff have been with the hotel for -- years (our bellman and housekeeper). some of them appear to like what they do and are always in good spirit (the older gentleman in the executive lounge). i have never tipped that much in my life...not only because everyone was deserving it but because i felt it is a tradition there. some other hiccups was that some of our pre arrival requests were totally ignored by check in (- double beds hypoallergenic room). also the welcoming kids amenities (teddy bear crayon color books kids bath ropes) were never seen until we noticed some being delivered to another the room and inquired. other requests such as refrigerator microwave highchair were delivered within -- minutes to our room at no extra charge. the executive lounge: one of the best reason to stay in the tower besides having free wifi in room is having access to the executive lounge. the lounge is over ---- sqt with elegant decor nice sofa tv table and chairs computer area (with printer) and ipad if you want to borrow. breakfast is served every morning (-:-----:-- weekdays and ---- weekend) and consists of scrabled eggs bacon sausage potato smoke salmon oat meal lots of fresh fruits good variety of pastries and bread cereals milk coffee juices (to include fresh squeezed orange juice) and different drink choices. light lunch (different sandwiches soup and salad) is served daily and the hordeuvres (shrimp lobster salad thai dishes sushi cheese crackers beef wellington...) and coctails in the evening are great hits. there is also desert from -:----:--pm. in short whether you want to stop by for the food presentation or just to get coffee and drink at any time the el is a great added feature for the tower. it is worthwhile to note that their cookies are simply the best. restaurant: we didnt dine at gilt or istana but ordered room service which was run independently from the restaurant. the food was excellent. the steak was cooked to perfection. the service was on time and professionally delivered and presented. --% gratuity plus $- fee per person were charged to the total bill. a tip for those who travel with babies or young kids order grocery from freshdirect and have them delivered to the hotel. they have everything including ready to microwave meals that designed by chefs and are excellent. mine was delivered to the hotel an hour before my arrival so it was kept in the package room and delivered to my room. overall: almost perfect but a fantastic stay. great clean hotel with wonderful service that we would definitely come back.',happy
id12003,' we are select guest with the omni and we stay at omni is all over the country. this omni was like a discount omni. the rooms were big but they did not offer most of the amenities the other hotels do... nor were they polite when asked. in fact the woman at the front desk was as rude as she could be and there were staff sleeping in the lobby when we came in at midnight! we put our drink order on the door for the next morning...and it never came. they called us - hour early for our wake up call. the maid claims we had a do not disturb on our door - and that is why our room was not cleaned one day - yet we never use the do not disturb sign. the hotel is clean and the rooms are large but that is the only good thing i can say about this omni. i would not stay there again.',not_happy
id12004,' after describing my needs for the perfect suite to take my boyfriend to the excellent listener at the front desk knew to book us in the corner suite on the third floor. the contemporary decor veeeery high ceilings historically significant architectural details and colors were the perfect room. with a sitting area and separate bedroom plenty of storage in the modern armoire is superb restaurant called poste brasserie and massive dramatic hallways we shared drinks with friends celebrated a birthday at the restaurant had a little wine during wine hour in the gorgeous foyer and was sweetly impressed with the large beautiful fruit dish and extra wine glasses we ordered. it also served as the just-right overnight stop for attending a game at the verizon center across the street. worth every penny!',happy
id12005,' this is one of those hotels that needs to be updated desperately. the rooms were the lowest quality marriott full-service ever. even the ceiling paint was hanging down. i did not like the location as well. my room had a great view the gentlemen is club a real short walk. yikes! of course some might give an extra star just for that. what i like though was my first impression of the staff. all of them were firendly. i give this hotel - stars instead of - star because of the staff.',not_happy
id12006,' stayed this past week for one night. it is on the bwi property. check in was fast and courteous and the room was very nice. room service for dinner and breakfast were delivered in under -- minutes and the food tasted great. i would stay here again.',happy
id12007,' this hotel is pretty new and the room was great. very clean and new. the exercise room is small but not crowded. they also had enough computers in the business center so it wasnt busy. the food in the resturant was pretty bad and there was no continental breakfast. one word about the parking garage - there are no exit signs or arrows so all the sudden youre at a dead end and have to back up around corners and turns it was terrible. there arent any resturants around except for subway and a burger place but it was close to the navy yard metro stop right across the street.',happy
id12008,' i stayed at this hotel for - nights during a recent business trip. the room was prepaid by my employer so i have no idea how much it cost. however i can say that the room was large and the bed was extremely comfortable. the location is in magnificent mile area next to the hancock tower (as far as i could tell the high end part of downtown chicago). i felt very comfortable walking around and taking the metro (station is about - blocks away). plenty of upscale shops and restaurants are nearby. i truly enjoyed my stay at this hotel',happy
id12009,' we booked to stay at the wilshire crest in april ---- for - nights. we needed somewhere that was a moderate price and in a decent location with good parking facilities for our hire car. we chose the wilshire crest hotel because we thought it was all those things (apart from the parking) we didnt exactly think wed be staying at the ritz but we expected a bit of a higher standard of hotel for the money we paid than we ultimate got at the wilshere crest hotel. on first appearances the hotel looks decent enough tucked away into a residential suburb near the wilshire boulevard and the grove shopping centre. but as soon as we got there i knew even my modest hopes of getting a semi-decent hotel for our stay in la was dashed. the hotel itself looks very nice from the outside but once you get in the whole hotel feels a bit rundown. the stairs upto the first floor are a bit rickety and old with a very badly sun-damaged carpet. the corridoor where the rooms are isnt that bad but is depressingly bland. then the rooms themselves where do i start? the walls are pretty thin so you could hear things that maybe you didnt want to hear going on in the adjacent rooms. theyre poorly lit and look like a depressing motel room out of a movie the sheets were adorned with numerous stains and cigarette burns which complimented the numerous stains on the walls and curtains. when we first went into the room there was hair in the sink and the toilet roll holder-soap holder in the bath-shower unit was rusty. this once again complimented the creaky taps and the small toilet in the tiny bathroom that the hotel supplied. then we get to the breakfast. it was a travesty it is a buffet where youre left to yourself to take as many bagels-pastries as you want. it basically consisted of bagels cereal tea-coffee milk some danish pastries and cake. then there was this salad stuff that i saw no-one eat on my stay to compliment to delicious bagels and pastries. im not ---% but pretty sure that they didnt put out fresh pastries-cakes every day and that the salad stuff was left out overnight. on more than - occasion i bit into a pastry and it was rock solid. and that is pretty much it if you dont like bagels or get fed up with having them everyday then it is terrible. as for drinks you get orange juice milk tea or coffee and that is about it all served in polystyrene cups. the two plus points of the hotel were the parking permit you get which enables you to park anywhere in the adjacent roads aslong as you display the permit on your rear-view mirror. we had no problem parking the car and found the fact we didnt have to pay for parking and the area to park the car is a very safe residential neighbourhood where you didnt have to worry about leaving your car overnight. and the other was the television you get a very extensive time warner cable tv box that includes all the la sports teams films news channels etc. you could ever want. so to summarise. we made a huge mistake by staying here and i can confidently say that if we go to la again we definitely wont be staying at the wilshire crest hotel. spend the extra $$$ and stay at a much better hotel.',not_happy
id12010,' this was our second stay here and despite the claims of ---- club special check in and out for returning guests the penn ---- club desk was not open friday afternoon when we arrived so back to standing in line to check in. while the special room did have a larger bed the rug was old and filthy and the dust on the lamps and other surfaces in the room kicked my allergies into high gear. the bathroom is old and decrepit with peeling paint in the bathtub and stains in the sink. on top of all that we have been double charged for the room and their customer service refuses to issue a credit.',not_happy
id12011,' stayed here for a night on a business trip. clean nice room bistro concept is nice and staff was nice. ac unit worked like a gem in the florida heat if back in this part of town - i would stay here again.',happy
id12012,' friendly staff clean rooms breakfast was the standard fare. computers in the business center were very slow so be sure to bring your lap top with free wi fi. free printing in the business center if you can stand the slowness. front desk is very helpful with finding times and directions to places you want to go (and it is much faster this way). free shuttle service to various places such as the prudential and different subway lines. we enjoyed our stay there very much.',happy
id12013,' never thought itd be so big. what a nice surprise entering a room like that. we had booked this room - months in advance so we paid a good price compared to the regular fare indicated on the room is door. it really felt like an apartment. large kitchen couches dinner table etc. the hotel - or should i say apartment - was a cheap option compared to other hotels in the area. the area is absolutely safe by the way. the hotel has a restaurant too but we didnt try it. there is a trader joe is two blocks away so we cooked whatever we wanted in the room is large and well equipped kitchen. only two blocks away from the subway which takes you anywhere in dc. i believe the hotel is even better for longer stays for more than a week or so. when we left for the train station the helpful reception staff ordered us a cab eventually we shared the cab with two friendly new yorkers and split that bill.. overall it was very pleasant at the river inn. i know where to stay next time im in dc!',happy
id12014,' stayed for a week in august. the room took four of us two adults plus two teenage kids. the rooms are small and there is not a lot of wardrobe or storage space.this is the only downside to this hotel. the rooms are spotless with an ensuite cleaned every day. staff at the reception are superb nothing is too much trouble and they do their very best to help you. the hotel is two blocks from times square and four blocks from the metro. location is ---%. you get a continental breakfast which you collect from the lobby and take it to your room. this is a good hotel and i would definitely use it again',happy
id12015,' this place had it all. plenty of space great staff good breakfast delicious coffee and a nice welcome reception with complimentary food and alcoholic beverages. great location as well. thank you for a great stay! truly a home away from home.',happy
id12016,' after looking for a long time for a hotel in new york to stay with family we chose the staybridge suites. only minutes walk from times square and many other tourist attractions it was very convenient for us. the rooms were lovely big beds spacious bathrooms and even though we hardly used it a little kitchen that may be handy for others. even after reading a lot about it we never had any very long waits for a lift. a few of the evenings we were there there was lovely complimentary food and drinks downstairs. plenty wine and beer and nice nibbles. with a nice very varied breakfast also which can be quite busy but staff are very efficient and clean up tables instantly. the only minor negative is that the drinks in the actual bar are quite pricey but i would not let this deter anyone. i would definitely recommend.',happy
id12017,' i stayed at this hotel because i was going to a convention at another hotel that was booked up. ive stayed here before and as expected great room and great service. grille -- is food was again delicious. the staff was both friendly and attentive. i literally felt like i was on vacation even though i live a half hour away from the hotel! i would highly recommend this hotel to anyone.',happy
id12018,' the only way i can describe this hotel is not a business hotel . i checked in sunday night at midnight after spending the day traveling from london. i was exhausted. i was given ---- and was (un)pleasantly greeted with a collapsing bathroom ceiling and peeling paint. if i was staying in a $---night hotel in chinatown i might reasonably have expected this. but the radisson lex is no $---night hotel -- it is a $----night -.- star business hotel. because of the bathroom situation youd assume itd be easy to switch rooms. as it turned out it was a huge hassle and with nothing happening until i raised holy hell. my frustration with problem: the house keeping staff was seemingly visually impaired to no notice a collapsing ceiling. a customer can check in at midnight but cannot at -pm switch to a room with an un-collapsed ceiling. a collapsed bathroom ceiling isnt a strong enough reason to immediately switch rooms as every time i had time to switch the front desk had another excuse why they couldnt accommodate. i tried for - days to switch my room. it took a scathing email to get it done. when the problem rose to the attention of the manager (kerman lalkaka) he promptly fixed it. he put me in a much better room (----) with an offer of a suite once the us open finished. i didnt take him up on that offer as i was busy with work and being upgraded to a room with a couch wasnt particually important but it was a really nice gesture on his-the hotels part. over all: positives -. comfy beds -. enough elevator capacity (anyone who has stayed in nyc hotels understands the luxury of not waiting - or - minutes for an elevator) -. good windows - they largely kept out manhattan is street noise -- and -- they opened! -. free internet in the lobby -- fast paid internet upstairs minus -. rooms were pretty dated some bordering on decrepit. flaking paint here and there... bits of rust on the bathroom mirror frames... the particle board furniture from the --s at the very end of its usable life... the rooms are definitely on the out edge of barely acceptable. -. house keeping didnt clean the room - of the days. (this was in addition to the two days where the hurricane had the hotel running on reduced staff) -. cheap soap (you notice these things after - weeks) -. local calls are charged at -- cents a minute. it was actually cheaper to use my british blackberry to make calls. none of the minus were that big of a deal but my - week stay cost $----. no small sum for flaking paint cheap soap and collapsing ceilings. i guess id summarize with: for business travel - i wouldnt stay here again if i had the choice but could cope if i had too. for personal travel - not a chance.',not_happy
id12019,' i stayed at this hotel for - weeks while attending classes at columbia university which is only ----- minute walk away (depending how fast you move!). the hotel got a modern decor look and is very clean and comfortable but what i appreciate most is the location (close to public transportation and variety of restaurants) the shower the friendly and helpful staff the usa today the $- voucher for grab n go breakfast items-snacks (if you choose not to have your room service that day) and free computer use downstairs. the lobby or reception area is not big but it has everything that i need. all in all i definitely had a good stay!',happy
id12020,' the three fountains that that feed a water feature by the pool (that people lounge in) is full of mounds of bird crap at the bottom of the fountains from all of the pigeons that come to drink bathe and then eat the food that is meant for the peacocks and phesants that run around and take dumps everywhere. the peacocks make deafening honks and meeoww sounds at the crack of dawn and continue doing this all day. there are also doves cooing at -:-- a.m. on your balcony. so dont expect to sleep in. there is one pop machine (they say there is another one on the -th floor but there isnt.). the one they do have ran out of diet pepsi last sunday. i told the front desk clerk about it that day but it is still empty today (thursday). the pool water is cloudy and there is always a bunch of leaves and junk in the water. the room smells weird when you walk in like some icky rose air freshener. in a nushell this place is dirty tired dumpy and i was very surprised this meets the marriott is standards.',not_happy
id12021,' we stayed on a saturday night through hotwire and got a great deal. the rooms are really suites with a door in between the living and bedroom. many suites are usually partitioned off but not here. the hotel was very clean pool was quiet. fitnees center had new machines. the beds were super comfortable and the staff were really nice. no complaints here oh parking is -.-- and internet in rooms is not free.... but there is a mini fridge. we would definitely use this option again.',happy
id12022,' the staff and service were fantastic! my requests were always greeted with a smile. the decor was lovely and relaxing. i love the restaurants. the prices were very reasonable and the amount was more than i could handle. all the rooms have a huge soaking tub! i needed this after my ride with a lead footed cabby. this little gem is a well kept secret.',happy
id12023,' i stayed at the affinia gardens back in february ---- of this year. i had travelled from outside the us for some medical treatment. i must say i was pleasantly surprised and had an excellent experience. there were renovations going on back then so am sure the hotel looks more amazing right now. in any case the booking online was excellent. i also received several follow up emails right up to the time of travelling including an email asking for any special preferences i had before arriving. i was also able to book a great hotel pick up when i called the front desk. since i was travelling with another family member i did not realise that on line i choose the junior suite which was just one room and study. when we checked in the front desk staff were very thought ful enough to suggest that we may be more comfortable upgrading to a large suite which had a separate bed room and living room. i must say that was such an excellent touch as that meant we were much more comfortable especially as i would be recovering from some treatment. the staff at the hotel were excellent and very friendly pointing out all the near by places. also a very nice touch is that in the rooms they have a lovely guide which tells you all the nearby by chemists shops by category and places to eat. the hotel is an excellent place to stay if you plan to have any medical treatment and want a quiet place to recover. the best part is how everything is so close. there were lots of food options around. a very handy chemist close by which i needed. also they had a lovely chinese close by. it was also very convenient in the sense that it was very central especially being close to all the nearby hospitals. also the kitchen was a good size with a dishwasher big fridge etc. we spent a total of - weeks there and overall it was an amazing place to just relax and recover. the beds were very comfortable and the nice touch of being able to order unlimited extra pillows of different types was great. they also had a convenient laundrette you could use. the hotel staff were lovely and wonderful. although i was mostly in the room the cleaning staff were so helpful and understanding. i think this hotel gets alot of visitors who undergo check ups and medical treatment. so it is good to stay in a place where the staff understand what you need. throughly recommend and would stay there again.',happy
id12024,' the front desk staff was very friendly and professional. our room was clean and sufficient. very basic but had everything we needed. quiet. a short block from union square. we even booked them again for new year is eve. no extra perks. there is coffee and tea in the lobby which is nice in the morning. the front door is locked after nine which i appreciate (guests are given a key). the only down side is that parking is not on site. it is very close though. you can pull up in front of the hotel to check in and unload bags before you park and walk back.',happy
id12025,' i think this is a fine hotel with nice interiors and friendly staff but i was not taken by this property. i was also not thrilled with the location and much prefer to be downtown but that is my bias. if staying in mid town i much prefer other properties. the cross street is difficult for cabs and cars. the location is not my favorite and the entrance is not inviting. the rooms are thoughtfully decorated but the bed was not that comfortable. room service in the morning was very late and the coffee was luke warm. at checkout they made mistakes on my bill and it took some time to change and correct. on the positive my view was wonderful and the bathrooms are very spacious with ample and thoughtful room in the closet. the front door staff were very friendly and the hotel was clean and well maintained. saying all of that i think one can do better in new york and certainly this hotel does not meet london or new york standards for the price.',not_happy
id12026,' i was in memphis for a convention and the marriott downtown memphis is the closest hotel to the convention center. i was very disappointed with this hotel. the room(s) (i tried several!) were run down and needed to be cleaned more thoroughly. the toilet needed to be cleaned and the bathroom sink was backed up. the hotel could be a nice one with a better maintenance- housekeeping staff.',not_happy
id12027,' we went here with as a family with three young-adults (--+). we got a larger suite which was perfect. two double-bed bedrooms bathroom with bath-shower and a sofa-bed. flat screens in both bedrooms and in the living room. a six-chair seating area and two large sofas. more than enough space for - adults. a kitchen with cooker oven and fridge (we never used it however). air conditioning in the bedrooms and living room. we spent little time inside though and exploited the opportunity to explore the city. it is really nearby metro stations and the city has enough to offer to keep you occupied for weeks id say. we were only there for two full days but we hardly spent time in our suite. the staff was really friendly and helped us arrange transportation to the airport. only downside: the breakfast room is really small and we were forced to have breakfast outdoors once because there werent any seats available. there is a nice bar on the corner of --th and lexington called cafe metro that serves a wide range of breakfast dishes.',happy
id12028,' we are in ny at least twice a year for business. - columbus was won on priceline for one night. the second night we booked directly through the hotel is website. while the hotel is decor is a little too dark for our taste the staff was outstanding. everyone was friendly professional and helpful. we would definitely stay there again just because of the staff and location. we upgraded our room to a king. we were told it was worth the additional $---night. the room was still on the smaller side. pros: outstanding staff nice hotel great area complimentary newspaper nighttime brownie at turndown. also great sushi restaurant. cons: decor a bit dark. bathroom door is glass so if you have light on at night it shows through. door to room is heavy and it is difficult to close quietly.',happy
id12029,' stayed here for ten days at the end of june ----. we were in the smoking bit so naturally there was the lingering smell of smoke in our room but a couple of cheapo air fresheners solved that wee problem. we were -- floors up so had a fabby view of part of the skyline all lit up at night not forgetting the perfect view of the independence day fireworks which others paid $---$-- dollars to see ahem. the room was cleaned daily. only downside was sometimes there was a wee bit of a wait for the elevator but hey ho being -- floors up and only - elevators to serve them what does one expect? couldnt fault the location about ----- minutes walk to times square how fab is that? had our breakfast at a wee restaurant-diner on the corner of --th street and -th avenue called the morning star. a quaint wee eatery run by mainly family members - ace food with fast friendly and efficient service just perfect to set myself and my family up for a day sightseeing in this fab city. other fancy restaurants served the same food minus the ambience and crack for three times the price we ended up having our dinner there every night. big hello to george and harry and ron. miss them all already. i luv new york it was my third visit. if i was to go back wouldnt hesitate to book a room in the holiday inn',happy
id12030,' this hotel had a gorgeous lobby great bar area but then you got to the room. the entrance to our room seemed very outdated the door was very beat up and had dated lock styles. it also let every noise imaginable from the hotel lobby area so it was hard to get to sleep. there were no outlets on the lamps by the bed so i had to dive behind the bed to even reach an outlet to charge my cell phone. plan to use valet if you bring a car unless you want to park in a lot a ways away and take the hike back to the hotel. valet was $-- a night for us. the room temperature stayed good throughout the evening. the down comforter was extremely dirty (had what looked to be blood stains all over it) and was sandwiched between two flat sheets. that was a bit unsettling. tv location was good for watching tv in bed. had the pleasure of eating at --- in the tower for work and it was fabulous. beautiful view great food just be prepared for an expensive bill. would much rather stay at the omni or anatole next trip.',not_happy
id12031,' i did a lot of research on hotels in the dc area before settling on the omni shoreham for a getaway with my boyfriend in mid-august. --pros-- we really enjoyed ourselves and the hotel itself before booking we joined the omni select loyalty program you get two breakfast beverages a person the newspaper and free internet the program is also free and it made all the difference in the world for us since you get to choose high or low floor and a room close to the elevator or far away. our requests for a room on a higher floor and a quiet area of the floor were met with no protests. the room we stayed in was definitely spacious and remodeled we really enjoyed the complimentary bathrobes and the fact that the bathrooms had showers and tubs. each room has a mini bar and you can request a refrigerator however the fridge we requested didnt really keep our items cold. as for other amenities we didnt visit the restaurant or the bar since there are definitely better places to dine in dc. the metro is one block away from the hotel and we used it to go into dupont circle (which is a - minute metro ride) i would recommend bgr the burger joint for some really great no-fuss burgers. the fitness center was pretty pathetic but the pool really took the cake. it is the biggest pool youll find at a hotel in dc and though there is no deep end (the entire pool is only -.- feet deep) my boyfriend and i didnt really mind. --cons-- if you have to take a car (we didnt) parking prices here are pretty steep. the reception personnel i worked with were not very or helpful. we had issues with our method of payment and instead of helping us find a solution the receptionist just stood there and stared and never offered us any assistance or information on hotel policies for our issue nothing. food trays get left out in the hallway for hours after theyre brought out of the room. getting a good spot at the pool during the summer can be pretty difficult. if you want to do anything besides go to the zoo you have to take the metro into downtown. things you should know: -the hotel is not in downtown (a pro in my opinion)',happy
id12032,' stayed here just one night with my wife who was in san francisco for a convention at the moscone center. the center is easily accessible on foot from the intercontinental. restaurants and shopping were also within walking distance. everywhere else we went required just a short cab ride. service was fantastic. the concierge was helpful with dinner suggestions. the business office was staffed which was helpful when i had an issue sending a fax. room service was prompt. room size was decent. bed was very comfortable. wired internet is available in the room for a fee. apparently the fee is waived for priority club members but we werent informed of this until we checked out. would recommend staying at intercontinental if attending a moscone center event.',happy
id12033,' #name?',happy
id12034,' our national sales meeting was held at the adolphus in january. at first i was leery of the hotel based on the reviews posted here. however after four days of constant meetings i was pleasantly surprised by the level of service and the overall feel of the hotel. first this is not a brand-new hotel. there will be some quirks to it which perhaps is some of its charm. check-in was pleasant although i was surprised that no one offered to help me with my baggage until after i had trekked up the short escalator to get the elevators for my room. i stayed on the -th floor and was a bit confused trying to find my room. the halls are winding and if you look at the evacuation plans posted near the elevator it seems as if each room on the floor has it is own shape-size. i stayed in a double room which was a nice size for a downtown hotel. what made it special was the walk-in closet. since we had to share rooms with our co-workers an extra changing area-storage space was most welcome. sure the carpeting was a bit run down but the rest of the furniture was okay and spread out enough so it didnt feel entirely crowded. the bathroom was a decent size with plenty of towels. the counter was big enough for us to share with all our toiletries. housekeeping did a nice job of keeping our room clean. since i was on business the internet was vital and it was nice to (finally) have wireless that didnt cost $$ per day to access. our meeting rooms were in the grand ballroom as well as the mezzanine levels. again it is tricky to navigate the floors and the elevators especially if you are lugging equipment (or even your laptop roller case) from session to session. if you are planning a meeting here be sure to bring plenty of signs to direct your attendees to the right rooms. again navigation can get a bit tricky to the meeting rooms. the banquet staff was outstanding as was the food. for our three day meeting it was the best hotel buffets (breakfast lunch and dinner) that i have ever had! everything tasted fresh and full of flavor and the staff was very attentive in clearing dishes and keeping coffee cups filled. except for the first day when we had a half-morning general session and we kept running out of coffee in the meeting room the service was on point. the business center was decently equipped and thankfully had an attendent. everything was automated through a touch-screen terminal. you have to swipe your credit card and then select what you want to use (fax copier computer). you were charged by the minute instead of say per page which in some ways is better than being charged per page for a fax (i once spent $-- on an outgoing ---page fax because it had to go). incoming faxes however were sent to the bellstand instead of the front desk and i had to wait several minutes until someone showed up and i could get my faxes. after that they began delivering them right to my room. since we were there during the nfl playoffs we crowded into the hotel bar to watch the last few minutes of the football game. one bartender was super-friendly and helpful; the other bartender was obviously in a bad mood since she ignored several of us until she was ready. also when i ordered a round of drinks she informed me somewhat nastily that what i was ordering was very expensive. while on one level i appreciated the alert that the drinks were expensive but her angry attitude was completely off-putting. our awards dinner was held in the french room which was rated as the #- hotel restaurant in the us by zagat. it was an incredible experience and the food and service were absolutely outstanding. finally check out was easy and the staff eager to help me with my bags (unlike when i checked in). overall i had a pleasant stay.',happy
id12035,' a standard is so small you cant stand up the two of you at the same time. beds are the size of a single bed (--- meter) and only one side of the hotel has a view. their concierge is an angryp guy that doesnt know how to listen only talks and does his homework. next time no paramount for us.',happy
id12036,' i spent a couple of days in chicago in december after having moved away a couple years ago. i didnt have high expectations of the hotel having read mixed reviews and knowing that it is a very large convention hotel. the price was right and since the location is so accessible to everything i gave it a try - being a diamond member at hyatt was also a reason. i arrived at the hotel quite early from an early morning flight. i was expecting to just check my luggage and come back later - but they had a room available in the west tower on the --rd floor. the west tower rooms have clearly been renovated not to long ago. the room size is average but the layout of the furniture was quite unique with the bed in the center of the room and the desk area on the other side of the headboard. my room had a nice view of the river and navy pier. the bathroom was large with a large walk-in shower instead of a tub. went to the concierge lounge on the --rd floor both in the evening and one morning. it has a nice seating area and space where a good variety of snacks are available. in the evening there is a cash honor bar. the continental breakfast was ok - no hot items but good selection of pastries cereals and fruit. the staff keeps the lounge nicely maintained and fully stocked. one morning i opted for the buffet in the lobby restaurant. it was fine - quite $$$ - but very consistent with other big city hotel breakfast buffets. all of the staff i encountered was very friendly and accommodating. check-in and check-out were all very efficient and well done with attentive staff. one nice feature is that the concierge has several computers to print out your boarding pass on virtually any airline. i do have to say that the hotel was very quiet the week before christmas...so obviously at capacity some of the customer service may be stressed but i didnt see any of that.',happy
id12037,' ive had the fortune to stay at different ritz carlton is in my life and the ritz in half moon bay is definitely one of my all time favorites. city hotels are usually not as nice as hotels out of town have smaller rooms and less amenities (pool etc.) which was true in this case. it is a beautiful old building in a great location. - minutes on foot to union square down hill when walking really slowly. the room and bathroom were beautiful albeit smalish. also when we first went to our room we found that somebody else had obviously been watching tv drinking water and washing their hands there.... when we called reception they gave us another room immediately but that room did not have a nice view so we waited until the room we had initial had was done up again. we stayed on the club level and the food was good especially breakfast (top notch yoghurts but not much hot food). the waitress told us that there would be kaviar in the evening which never appeared (i would not have looked for it had it not been mentioned). at the half moon bay ritz you can pretty much make yourself any cocktail at night including whiskey gin etc. and nice wine and champagne. in san francisco we could order a cocktail for a small window of time then the bar closed and wine was available. the desserts in the evening were good but there seemed to be a limited amount that did not get replenished. the same for sparkling water it ran out and when i asked for them to refill they brought out one tiny bottle. they gym in the basement was nice; lots of space for yoga including mats. the guide in the room talks about a pool (and hot tub) but that has been filled in to create the gym. they are building a nice restaurant that was not open yet. all in all a very nice hotel but i am not sure i would go back for the money especially on the club level where i expect more. we parked in china town as parking at the hotel was very expensive; we paid $-- which is not exactly cheap either but stayed for more than -- hours.',not_happy
id12038,' on the ave is a nice hotel in a great location if visiting nyc between two subway stops and adjacent to central park. you avoid the crowds of times square and midtown but are very close to get anywhere you want to go. mrkets stores and restaurants aboumd within walkind distance. the hotel could be great it has a nice balcony on the --th floor to sit out on and you can bring your own bottle of wine....the rooms are average size for ny. we had a standard room so it would have been the smallest. it was fine. modern and comfortable. my only complaint was that fhe carpeting was filthy. we had to go buy flip flops to walk on the carpet and the soles of the flip flops were filthy when we left. light colored carpet that had not been cleaned in a long time. just correcting that would help. also the maids need to replenish soap each day. they didnt and it is odd. the little things make a difference when one decides to rebook a stay. the location is wonderful so that is too bad. also the hotel desk staff. polite but not friendly. again the little things. but if you stay - days and book in advance you wont find a better deal in such a nice area .',happy
id12039,' book this hotel bascially just on location of hotel to where i needed to go as well as costs. and in those - categories it more than meet my expectations. neighborhood wasnt bad at all and close to downtown area nightlife bars-clubs and places to go shopping a plenty.',not_happy
id12040,' that man made such a big impact... the person greeting at the door. i believe he was part of the crew that valets the cars. the hotel was clean well put together even the bar soap in the shower .. nothing ive had before. i already recommended the hotel :)',happy
id12041,' this place is a nice and very typical hilton. nothing truly noteworthy. self parking was $---night which was odd considering how far from downtown it was and there were miles of parking lots everywhere around it. the room was good sized for standard king and we were on a priceline stay so i am sure we did not get anything above the basic room. there was no view to speak of but this is the suburbs of dalls so i wasnt expecting much. the place does have some nice gardens and a small pond with a running trail around it which is a very nice touch considering you cannot walk anywhere in dallas. lastly the hotel shuttle to the galleria was nice and convenient.',not_happy
id12042,' my son and i stayed here last week on the second half of our vacation to the west coast.. it has been recently remodeled in a modern decor.rooms are a tad small- but typical for a big city- better than new york anyway! beds were excellent and comfortable. there was a refrigerator and flat screen tv. the sink in the bathroom was unique and looked like a mini porcelain tub! you got floor to ceiling windows with push button shades- we were on a higher floor so had great views! the views from those windows are a very nice feature. there is a great bar on the --th floor and some evenings they have a piano player to entertain you. . the staff here was great- the concierge staff particularly are knowledgeable efficient friendly and helpful- particularly joanna and ann- they were great! the location of this hotel is very convenient as it is only a block or - from the big department stores and only one block up to powell st to the cable car stop and sears restaurant . you can walk into chinatown from here too! the union square area is the more traditional historic area to stay in when in sanfrancisco as opposed to the other main tourist area which is fisherman is wharf. i prefer this area of town over the wharf which is very touristy and crowded. stay here and visit the wharf on one of the two cable car lines. when you get back in the evening walk over a couple of blocks to lefty odouls bar and restaurant for a lively piano bar and karoake!',happy
id12043,' the palomar has it all - great location; spacious comfortable well lit rooms with ample places for - people to plug in their electronic gadgets to relax or to work; great amenities including complimentary local and national newspapers coffeetea or hot chocolate in the morning and wine tasting each evening; a very friendly welcoming and helpful staff. there is also a high end fine dining restaurant on the -th floor.',happy
id12044,' ive stayed here a couple of times. the rooms are always nice and clean. bathrooms are great with a separate tub and shower - at least the rooms i have been in. also great location in the city.',happy
id12045,' hotel is right on times square so you are in the center of the action as soon as you walk out the door. taxi will drop you off underneath the hotel where the bell boys will instantly take your luggage from you before you have checked in. a little daunting as you havent checked in yet and check in is up the escalators to the first floor. you are given a receipt for your bags so dont worry. just hand it over at check in and as if by magic the bags appear at your room very quickly. we had e mailed ahead advising it was a special birthday trip for my partners daughter. they brought a nice big slice of cheesecake up to the room shortly after arrival compliments of the hotel. nice touch. we had a couple of room niggles. privacy lock on the main door had been ripped off. towel rail an toilet roll holder were very loose and the shower a struggle to operate. we reported these to the front desk and after we returned from our day out everything had been fixed. we booked a concierge room with two double beds. best value as these include free wifi and continental buffet breakfast. beds are a little small though! we did have a problem gaining access to the concierge lounge for breakfast one morning. this was quickly resolved and for our inconvenience we were offered full buffet breakfast in the restaurant. --th st subway station is less than a minutes walk away left out of the hotel. ideal for the r train to staten island ferry and brooklyn. we found this the best station as to get to --nd st station you will have to endure the crowds of times square. great hotel rooms a little weary but make sure you bring faults to the attention of the front desk. dont put up with things. this is a fairly expensive hotel in a prime location. for the price you pay you want things to be right. great hotel and professional staff. would stay here again.',happy
id12046,' i booked a hudson river view deluxe room over the phone for a rate of approx $--- per night. the room itself was beautiful quiet with glorious views across to the river. the bathroom was huge with its own flatscreen tv by the bath and a refreshing waterfall shower. the corridors and public spaces were gloomy and the main bar was so dark my husband nearly tripped going down the stairs to our table. the restaurant asiate had great food and the hotel concierge was extremely helpful. the pool was large but a little chilly though this isnt a problem if you are a serious swimmer. annoyingly you have to pay for internet access and the room services prices are astronomical. we ended up buying dinner one evening from the great deli in the columbus circle downstairs to eat back in our room! our fellow guests were mainly russian businessmen and unfriendly europeans. in summary the hotel has the prices of the four seasons but doesnt have the understated and welcoming chic of the four seasons.',happy
id12047,' my wife and i stayed here for - nights before flying out of seatac on vacation. we ended up with a corner room with classy decorations and a ton of space (i would estimate ---sq ft. in these rooms although they are not technically an upgrade). the check-in process was smooth and efficient. as well they were later quite helpful in getting my boarding passes printed. the lobby is very spacious and classy and had wonderful piano music playing both nights in the open lounge. i used the fitness facility one day and found it to be fairly well equipped and the hot tub and pool quiet and relaxing. we would defiantly pick this location again as it is very close to pike place market (-- min. walk) and pacific centre shopping (-- min.) as well as many great restaurants (we ate at elliotts oyster - blocks away and purple wine bar across the street).',happy
id12048,' stayed with my partner --.----.--.-- i must say that the health club is the best i have ever been to.. this is really special. sport lovers - this is our paradise. spa is not bad as well :)) rooms - not the biggest but pretty cozy. very helpful concierge!',happy
id12049,' we stayed at this hotel on our journey to sarasota and we were more than pleased with the accomodations. the presentation of the hotel was excellent and the front desk staff couldnt have been more polite and helpful. will definitely stay at this location on our next trip. the room was spotless and the beds were very comfortable. the breakfast was hot plentiful and delicious. we even had the staff serving us which we knew was certainly not part of there job but they have a great staff.',happy
id12050,' every month our organization has a luncheon at the hotel vq and a big holiday party in december. linda talbott does an amazing job coordinating with us to make sure we have and need everything we want for the party. her kindness and professionalism makes assures us that everything will be taken care of. inira attention to all the fine details durning the party helps everything move so smoothly. linda and inira services exceed all expectations which is why we will never go anywhere else for our lunches or holiday parties. thanks hotel vq you are the best!',happy
id12051,' the rooms are beautiful. i enjoyed the vallet parking and the room service was delicious.',happy
id12052,' we stayed for two nights. we arrived very late ie --.-- midnight because of a long flight delay. the hotel were unable to offer us any refreshment at all and suggested we drink the water in the taps! no biscuits or any warm drink was offered. there was coffee in the room but no tea and no facilities to make it. the view from our room was wonderful. we had a corner room with two huge picture windows with fantastic views of the city - lovely to wake up to. the room itself was small and certainly not soundproof which made sleeping a problem and considering how tired we were - that is amazing! good breakfast with good service.',not_happy
id12053,' the hotel has a lovely resort quality with accommodations surrounding gardens and pools. beautiful views from every side of the facility. my room was nice and large with a small fridge and microwave. our entire party was given complimentary beverage vouchers. the restaurant allowed us to use our continental breakfast vouchers to the price of any item on the breakfast menu. it is rare to see a hotel that accommodating. the pool and hot tub were very nice. i did not use the fitness area as the walks in the area were great. lots of restaurant choices within walking distance.',happy
id12054,' i traveled to new york with my wife for a filming project and we needed somewhere fairly central. when we were looking around for a hotel beforehand we were surprised to see how much prices were increased for early september - most hotels we found had literally tripled their prices presumably to cash-in on the increased traffic to the city for sept. -- memorials. the tudor hotel was one of the few that remained at normal pricing and value. the room was clean modern with full facilities and the staff friendly and attentive. we liked. the only problem albeit a small one was that the doors to the rooms are pretty heavy and secure and cannot be closed quietly (we tried - not possible). early-to-bed-light-sleepers might wish to take earplugs. we will certainly be booking at the tudor hotel again.',happy
id12055,' i picked this hotel based on internet information for an anniversary trip to boston--i was looking for a unique place for a special few days and we were not disappointed. it is very intimate and distinctive--so close to the downtown sites but yet situated in a quiet residential area. the young men at the desk were very helpful the location excellent kitchen fully equipped bathroom small but high end in many ways. our main complaint was that the furniture in the living area while tasteful in looks was not comfortable to sit or lay on. thankfully the large flat screen was visible from the bed where we spent most of our time while in the room. the fitness center was small but the equipment was high end and easy to use. would definitely consider st. botolphs for another trip!',happy
id12056,' check in was super fast! great location a few minute walk to the wharf! rooms spacious and clean... comfortable beds. starbucks coffee in the rooms. love the fire pit seating area outside of the lobby. ---% recommended!',happy
id12057,' this hotel was clean pretty and the location was great all staff always said hi and we had a real good rate. special thanks to jose rosales at check in and all the staff from the restaurant the q and the bar.',happy
id12058,' we stayed here from wed --st june to wed -- (- nights) and we were with this choice after travelling for nearly -- hours from sydney. this is my -rd visit to ny and i wanted to try this area of ny (midtown). the hotel is located between broadway and the -th avenue so it is very close to everything especially from penn station subways the empire state building times square and shopping area. the staff at the holiday inn is super helpful especially the overnight manager really nice people. at the time of the booking we requested two rooms on the top floor. even though we did not get a top floor we got two bedrooms on the same floor. also even though check-in starts from -pm one of parties in our group arrived at --am and a room was already ready for him as we requested. we found the hotel very accommodating with any request you may have. one of the rooms had a glimpse of the empire state building. we booked a feature room non-smoking and the large desk ergonomic chair does make the difference. the room is quite spacious to ny standard and to holiday inn size room standards. the feature room is slightly more expensive than a traditional room but worth the extra bucks. the bed is unbelievably comfortable. in comparison to other hotels in ny having a small fridge and a microwave is a good touch especially when you are going to stay in ny for a week and you just want to chill out in your room. yes wi-fi is free but it is very slow in the room. best option is using one of the two computers available for guests on the basement. for those gym junky like me please don’t have high expectations. we didn’t have breakfast lunch or dinner at the restaurant as there are so many options to dine out everywhere.',happy
id12059,' we stayed five nts in the clift. ok so let is start with the positives. we did get a really nice big room and the room itself was high up so on the main it was quite. its in a great location and just off union square so macy is and cheesecake factory walgreens etc and a bus stop across the road and one of the main cable car lines round th corner. the beds are v comfortable and the toiletries are nice. ok i do have a few negatives . payin for internet is crazy in this day and age when all the budget hotels it is free. the furnishings i felt were just for asthetic purposes and quite worn all the couches in the lobby area are impossible to get out of and the furnishings in the room were grotty. also we had a room with adjoining room and while the walls are very thin when u have an adjoining room it is not really what i would expect and. you can hear your neighbours.the other thing that really annoyed is that we got charged for toll free calls yes ihear u cry they are free no they are not in the clift the only hotel we got charged for these calls. that is after spending four weeksvin the usa in lots of different hotels. the front off house staff were mainly helpful and the bar was very busy at the weekend.',not_happy
id12060,' we booked the hilton garden inn after comparing prices at other downtown denver hotels. well worth saving the extra money to be - block away from the --th street mall area! the service at the hotel was fantastic and the location was perfect. just a short stroll up the street and youre at the --th street area. now that ive seen the --th street mall im actually glad the hotel isnt in the middle of everything. much better to be just off the beaten path. the rooms at the hotel are very spacious and the beds very comfortable. the front desk staff were extremely helpful and everything from the valet to the luggage attendants were incredibly prompt and professional. compared to the courtyard which was approximately $-- more per night im glad we saved the money and stayed at the hilton. there is a restaurant right in the lobby which was convenient and the hotel is directly across the street from the hyatt and the convention center. highly recommend.',happy
id12061,' beautiful hotel. the service we received from staff was excellent on all levels. you have to remember that this is an old hotel and some features are dated however this only adds to the character. we had a one bedroom suite very spacious and all beds were very comfortable. location is great too within walking distance of central park and times sq.',happy
id12062,' the warwick is a perfect location for those who like very comfortable surroundings a friendly and helpful staff and close proximity (walking distance) to pike market shopping of all kinds and performances at the paramount moore or jazz alley.',happy
id12063,' we went to the states for our honeymoon and spent - nights in washington d.c.. we loved the city and the embassy suites! we got a nice and warm welcome from portia at the reception and later on a bottle of champagne and strawberries as a welcoming gift from the hotel. the room was big and nice with - tv-s one in the living room and one in the bedroom. the bathroom was big and nice too. the breakfast was great - they have a cook-to-order english breakfast and at the weekends they have a desk in front of the breakfast room for breakfast to go that you can take with you. the location is great the metro station is close union station is close the white house is close... we missed only one thing: there is a micro and a fridge in the room and it would have been nice to have some plates and cutleries. but that is all right its not a big thing. overall: this place is great do not hesitate to book your room here the good reviews are all true!!',happy
id12064,' i stay in hotels all over the usa and i have to say that even the more pricey locations dont provide service any more accommodating than crossland-fossil creek.clean roomsfriendly staffconvenient locationwhat more do you want? simply put it is the best value in the dfw area.',happy
id12065,' as visitors from sydney australia we found the rooms very very basic compared to australian standards. what was strange to us was the missing amenities such as toaster coffee making and other basic facilities in the rooms. staff was friendly and very helpful when there was plumbing problem in the room and shifted us post haste to another room. on the other hand staff knew nothing of the surrounding area sending us - mile down the road to the closest post office when there was one in the complex next door. as previously mentioned in another review the pool was welcome also in the high temps except for the family members of staff and their friends occupying the pool in large numbers making it a rather unpleasant experience. given the above the rates charged for a long term stay ( over two weeks ) helped to make the stay bearable. if you want basic cheap and clean accommodation then by all means this is the place for you.',not_happy
id12066,' the hotel is beautiful. the hot breakfast is good and convenient. the rooms are nicely decorated. the staff is helpful. the trolley comes right by the hotel and takes you all around the riverwalk area. the only drawback was there is not any fast food places within walking distance. the convenience stores close at --pm. when making reservations ask for the s.a.v.e. discount for a really great rate.',happy
id12067,' we paid --- quid for - nights to stay here supposedly the hotel has had a massive refurb the designer must have had his eyes closed !! the rooms are tiny no curtains just blind which let the light in. the hotel is so warm its uncomfortable and has lifts which go at a snails pace and people are permanently waiting for. the only good thing is its location which is ten paces from times square. new york is fabulous but unfortunately the best western isnt.',not_happy
id12068,' although they are renovating the hotel our stay was peaceful and quiet. the rooms are clean and spacious location is perfect the coffe shop downstairs a delight. we always stay there we will always stay there. the renovations are excellent and the look will be great. the staff is very nice and comfy family like. the price perfect. i highly recommend it and i have stayed everywhere in la. from the chicest hotels to hip hotels this one is the best for your money.',happy
id12069,' stayed with a large group of work associates. the staff were fantastic. room was nice and comfortable. bed was just right with a nice selection of pillows. impressive looking lobby nice waterfall and the pool area and gym were state of the art. great job!!!!!',happy
id12070,' booked hotel through an online site that picked the hotel for us and then got a little nervous when i read the bad reviews online. we were stuck with the hotel so decided to hope for the best. the room was clean and seemed to be recently remodeled.the staff was very friendly and helpful. the location is within about -- min drive of graceland elmwood cemetery and sun studios. beale street is within walking distance and a beautiful park is along the way. we took the shuttle car twice and the wait was only about -- mins. on the down side parking is -- per night but you can park across the street for - although the hotel parking is gated and across the street is not. overall good experience and would definitely stay here again.',happy
id12071,' stayed in this hotel at the end of august. lovely large rooms. could do with a bit of updating with carpets etc but generally we were very very pleased with our choice. king size bed was hugh and very comfortable. - min walk to georgetown. good choice of resturants there. open top bus is a good way to see the city if you are only there for a few days - tickets valid for - days. two doors up from the hotel in the other direction from georgetown is a lovely deli - marvelous market - great for breakfast pastries and coffees. salads also tasty for lunch. --st state bar just down from the hotel is a good place to sit outside good price beer especially at hour. would definately stay at the melrose again.',happy
id12072,' i stayed for only one night at the peabody. i booked the room on hotline (where it appeared to be only downtown four-star hotel identified as a boutique hotel ) for a great price. a century of tradition envelops the architecture decor and service-oriented staff. i certainly found nothing to detract from a perfect assessment. i took advantage of valet parking for an extra eight bucks a day and im very with the choice. leo was particularly kind and helpful. i heartily recommend the peabody to both travelers and locals alike. you cant go wrong here.',happy
id12073,' we spent one night in this hotel during our holiday in south america on august ----. it is a good solution for the price. the hotel is in a quiet position very close to central park and well served by the undergorund for the airport. the room was small clean with shared bathroom (the bathroom was always clean). it is not possible too have breakfast at the hotel.',happy
id12074,' my husband and i came to denver on a friday night to celebrate his birthday. location: from hotel monaco we were able to walk to coors field and all of --th street mall within about -- minutes time. superb service: when we arrived we used the hotel valet to park our car which was seamless. they even went back to the car when my husband realized he had left his phone in it (of course we tipped the valet). this place just has a lot of extra personal touches for guests. pet friendly: the hotel staff greeted us and our dog by name. in the hotel room they had a dog bed and food and water bowls waiting for us. there was no extra charge for the dog and no weight limit that i know of (our dog is a -- lb greyhound).',happy
id12075,' i attended a convention across the street and the location of this hilton couldnt have been more convenient. having been warned by other trip advisor reviews i requested and got a room away from the railroad tracks and above the noise and was not bothered at all by night sounds. staff was very pleasant and helpful and the breakfast buffet was great (even had a free breakfast one morning because they were late getting started so they graciously refused to charge me!) the only thing i found a little odd about this hotel (especially given the healthy price of the room) was the absence of certain amenities in the room - including a shower cap a safe drinking glasses in the bathroom and a refrigerator. on the other hand the room was very spacious and clean there were no toll charges for --- numbers and there was free wi-fi. so..i would say i had no real complaints and enjoyed my stay.',happy
id12076,' we had never stayed at this chain of hotel before but were pleasantly surprised. it was not only decorated beautifully but extremely clean. my family liked it so well that during our cross country vacation we changed some of our reservations to stay where one of these hotels were available.',happy
id12077,' stayed for - nights in april. arrived late but had no problems at all. parking was fine - always got a space. great location for fishermans wharf etc and easy to return from downtown via cable car then a short walk downhill. breakfast was ok to get you started. stayed at the back and didnt hear any noise. would stay there again.',happy
id12078,' the hotel was very nice upon my entrance into the lobby and the staff were very courteous and helpful...but that is where the niceties ended. the front desk person checking me asked me if i would like a newspaper of my choice the next morning and i stated yes. i also asked for a - am wake-up call. the next morning i received my wake-up call...at -:-- am...and there was no newspaper. after spending the final night of my stay i awoke the next morning to no hot water at all. in addition to these nuisances the room stunk there were no top sheets on the bed and the ac barely worked.',not_happy
id12079,' the room was beautiful and pretty large by ny standards. i had a queen room with a spectacular view of the empire state building from the bed. it is in an excellent location close to lots of tourist spots and great restaurants nearby. the staff was friendly and accomodated my every request including tracking down a stapler for me. there is not a gym onsite but they have passes to the ny sports club that is a couple blocks away. i would defintely stay here again.',happy
id12080,' first request a room with a view of the river. you might as well have a view because you will be overpaying for what you get at this hotel. yes the room was clean. we paid about --- a night which included a lovely breakfast. parking was --.-- a night which was about average in philly - but you would think you would get some discount staying at the hotel. the hotel is within walking distance of the old city. most hilton hotels give you bottles of water when you arrive you have to beg for them at this hotel. nothing is complimentary. we will choose another hotel in philadelphia for our next trip. you would think that after spending ---.-- at the bar over two nights that they would comp the parking but no!!! even the parking deck near the reading market (dont miss it) discounts parking once you spend --.-- at the market. shameful.',not_happy
id12081,' loved this place! the staff seemed generally interested in how i was doing was i with my resteraunt choice could they help with directions (yes!) how was i feeling? more than the usual can i get you a cab? or help w your luggage? room was awesome with a small kitchen like area that had real dishes available along w a keurig. a cafe style table w two stools allowed me to enjoy my coffee while not crowding my working area on the full size desk. bathroom was updated with modern fixtures. close to good places to eat a nice bar area and quaint neighborhood makes this a winner. not sure how close to major attractions but i was there on business.',happy
id12082,' stayed at this hotel for three nights in late august ---- for business. the rooms are large and clean. the bathroom was really large and clean. overall value for $--- per night was great (special rate booked bc i was attending a meeting on site). the $-- charge to use the exercise room is questionable - very questionable. the restaurant downstairs is quite good and somewhat happening at night if you are alone - the bar is somewhat lively. the overall location is pretty good - the area is a little sketchy immediately east of the hotel but macy is is immediately west and broad st and walnut st are --- blocks away. south st is about -- blocks away. all in all a good hotel in a good location but phillie just sucks. what a boring dead sad city. i expected more.',happy
id12083,' no i did not go to the afb but to seaworld!! this place is close to seaworld as well and lot cheaper than some of the hotel near seaworld were charging. ive always liked holiday inn too it just feels cleaner to me and the staff are so much nicer.',happy
id12084,' hard to beat location we had a room on the --nd floor directly overlooking times square looking down broadway - i find it hard to believe there would have been a better view anywhere. the room was quite tired and had obviously been a smoking room in the past as it smelt quite unpleasant. the closet doors were broken and the room safe worked intermittently. that said the bed was comfortable and the reception service was excellent - we managed to check in some - hours early. it was also well soundproofed as we were undisturbed and got some very good nights sleep. service in the restaurant was average and on numerous occasions the staff would argue in public to the detriment of attention to customers. in addition there was constant sometimes explicit pressure to tip the staff - even after a buffet breakfast and irrespective of the quality of service! to be fair though some staff members were very good and did receive tips from us. the food was generally good as was the overall ambience. overall i would recommend a stay in this hotel as the downsides were minor niggles as opposed to significant issues.',not_happy
id12085,' if boston is your destination and a hotel is a place to stay while youre there location and price make the midtown hotel a good choice. . pro- the hotel-large rooms clean simply furnished comfortable beds.staff is courteous and helpful. parking is available underneath and as far as i could see much cheaper than other places around. the location is incredible with nearby shopping concert halls and theaters museums and if you dont like those things two t stations are a real short walk away but...noise! the walls are thin and the clientele seemed to be groups of uh...exuberant college students. also the hotel runs close along a major road so if youre on that side of the hotel traffic noise might be an issue for you. if you stay ask for a room away from the road. one more thing- wifi is not free',not_happy
id12086,' stayed here in june with our family of five. staff couldnt have been friendlier or more helpful. room very clean. easy for us to walk to catch the cable car and fishermans wharf. we would definately return to the buena vista when back in san fran.',happy
id12087,' from the curtious & knowledgeable staff at check in to the conceriage helping us get a town car to dfw this was first class all the way!',happy
id12088,' after staying in this hotel for one night i woke up to find my bed crawling with bed bugs and i got at least --- bites that itched for three weeks! i told the manager while i was checking out and he didnt care at all. i made a complaint to best western and the hotel would not even contact them to address the problem. ...and the elevator doesnt work well the people at the front desk are sketchy my tv didnt work... but the place is truly infested with bed bugs! they are large and orange. stay away!',not_happy
id12089,' great hotel butbrunch needs a tune up sevice is slow waiters look lost at times.the rooms are the best for ---sqft .the guest are very fun group so we had a great time.the area is the best in new york.',happy
id12090,' i agree with all negative reviews. i am writing this on the -rd week of june. we thought we were getting a good deal at $-- per night. it should have told us something when we saw that there were only a few cars in the huge parking lot at night for this to be such a large motel. upon arrival we were given a room on the smokers wing on the -rd floor. had to walk down two long filthy hallways with no air conditioning. the temperature in the hallway must have been over --- degrees. our room window faced a huge area with a fountain tables and chairs even place settings but there was never anyone down there. i agree with the others. it was extremely creepy and scary and we are in our -- is and thought we had seen everything.. there is only one elevator to use since the other one is out of order . the working one barely works. you have to push the close door and the correct floor you want to get to several times and hope you make it. it was rackety and shakey and very smelly. there was only one snack machine and it was located on the first floor.we didnt use it for fear of how old the candy and snacks might be. they gave us two keys but only one of them worked since the other one had not been activated at the front desk. the room was dirty and the ancient tv only got a couple of channels clearly. the rest were nothing but static. they did bring in another tv but most of the channels had lines or static and werent clear enough to watch. the telephone in the room would come and go. it had a crackling sound and half the time we couldnt dial out. the carpet was stained outdated fixtures and the room smelled musty. the bathroom sink was full of pits like somebody had dropped heavy objects in it and the enamel was stained. tub did not look clean and neither did the shower curtain. there was no ventilation or any kind of fan at all in the bathroom. the second night in our room we spotted bedbugs crawling in the groove of the box springs and are just hoping we didnt bring any back home with us. hardly got any sleep and we left as fast as we could the next morning. this ramada inn should be closed down until it is completely remodeled for the upcoming convention. do yourself a big favor and dont stay here in order to save some money. not worth it. : (',not_happy
id12091,' i hate to admit i have stayed at this property many times but it goes downhill rapidly. tonight for the -d time (ok im stupid) i checked in late only to be given a sheet saying there would be no hot water or heat from --pm - - am. i asked the clerk when this would end and he said it happens almost every sunday! is this fact noted on the hotel website? absolutely not. so to avoid thinking about a hotel that offers no hot water and no apology i go to the bar. it is closing with last call aqts --:-- - in new york city! - and the waiter hounds the hell out of me until i cough up my credit card. then i go to the elevator to return to the room only to find that the elevators are shut down. the staff arent sure why. can i wait?? really no sane person would choose to stay at a place like this that is so totally indifferent to its customers comfort and convenience.',not_happy
id12092,' we are a family of four girls - and -- years old. my girls loved the water park the water slide (which was monitored by - staff members) the lazy river and the main pool with the waterfalls. there are plenty of towels and lounge chairs. my girls loved the smoothies from the pool bar. the water park is clean and pretty nicely landscaped. they also enjoyed the northpointe pool next to our room. we never had a bad meal at any of the restaurants. reasonably priced meals the breakfast buffet at lantana grill (short walk from northpointe)was very good and the kids enjoyed ordering their own pancakes and special omelettes. the menus stayed the same but were consistently good everytime. the rooms were cleaned daily. the service was excellent. we wanted - full beds instead of a king bed after one call the room was changed in - minutes and the staff moved all our bags and our refrig. was replaced after it broke within minutes of a phone call. the suite with - beds was plenty roomy for us we had a sitting area for watching tv and eating snacks and also a balcony with table-chairs. however if you want to do anything off of the resort you will need to drive as there is nothing within walking distance. scottsdale is a twenty miunte drive away and is clean and fun with pleny of shopping art galleries and places to eat some of the phoenix neighborhoods close to the resort are questionable',happy
id12093,' nice hotel but the staff needs some work on customer service. the same person was on duty the first two times i went by the front desk and the look on her face was like you are bothering me. on top of that they gave one of our group a blanket with a big blood stain on it !! the different front desk clerk at check out did not even know how their own policies worked. overall nice hotel decent rate just not great service.',not_happy
id12094,' my husband and i stayed at this hotel with a group of friends for the annual volleywood tournament after the -th of july. our friends room was too hot when they checked in so they reported it to the front desk who said that they would send someone up to fix it a couple of times which clearly didnt work so they had to switch rooms. on the other hand my room was too cold. there were only two very small elevators for the numerous floors in the hotel and sometimes only one seemed to be working. upon check out it seems that many people had to wait for a long time especially if they were on lower floors because by the time the elevator reached them (when it finally did) it was already full.',not_happy
id12095,' this hotel has its good and bad points but if you are looking for something a little unusual or quirky this could be for you. i had this hotel booked for me by the company i was visiting and having read a number of reviews on this hotel which were pretty mixed i was concerned at what i would find. the room: i had a deluxe city scape view which was a resonable size and overlooked the entrance to the hotel. the room itself was clean the bed comfortable but for me personally the decor was not what you would expect in a city hotel. although nothing wrong with it the slick modern bathroom did not match the log cabin and cuddly toy approach in the main room. the restaurant: the restaurant (bar and lounge) overlook the water and when eating in the restaurant the view is a fabulous place to watch the ships and seals. the dinner menu itself i was not so impressed with. i ate once in the restaurant and struggled to work out what was being described (that could be down to me being english and not familiar with the terms) the food i did have was however very good but i didnt return as it is of a higher class of food and far to fancy to eat regularly. breakfast has a good choice of foods with a good continental option - but be prepared to wait to be seated! the service is not as efficient as in the evening... room service: efficient tasty food - my only complaint is that there is not anything light like a sandwich on the menu --% tip plus $- charge is added for each order. hotel in general: i have encountered more friendly and efficient staff in other seattle hotels - they are not bad but i felt at times i was an inconvenince to them. the general decor and facilities are good however the corridors upstairs are in desperate need of a revamp - the carpets are tired the mustard paintwork makes them look worse than perhaps they are. the woodwork is chipped and battered in places and so this is probably the worst area. the business isuite is a small cupboard in which you do not want to spend too much time - there is a gym which from what i could see was very busy but not used by myself. location: fabulously placed on the waterfront however slightly out of town if you like walking - although they do offer a suttle bus to in to town. the cruise ships are right next door so you dont want a room overlooking that as all you see is the side of the cruise ship. the rail tracks do run close to the hotel but i had no trouble with the noise that some had reported - maybe just luck or that i am used to train noise. overview: i would not be unhappy to stay here again although would probably select other hotels in seattle over this one. it is clean and comfortable and the waterfront views are definately its best feature.',not_happy
id12096,' this hotel has found a way to combine business pleasure and style. i always stay at the london when i am in nyc and this particular time was my birthday. upon returning to the hotel from my celebration the front desk manager heather noticed my flowers and dress and asked the occasion. when i told her she came around to wish me a birthday and sent up champagne! the bellman adam escorted me to my room with my packages and was such a delight. they remembered my name and took great care of me the rest of my stay. this hotel already had so much to offer but the staff makes it an invaluable gem to nyc.',happy
id12097,' we spent three days over the holiday weekend and had an amazing time. the hotel is very clean and modern uniquely situated on the border of little italy and chinatown. the accommodations are a real value when you consider the cost of other places and all that you can see from this location. we used the complimentary ipad to look for places to go and shop tickets. the bed was comfy and the restaurant has fantastic french toast and turkey sausage happy hour was great from - to -pm plenty of time to have my brooklyn ipa and steak skewers. next time we will definitely use the complimentary bikes to zip around and go over the williamsburg bridge.',happy
id12098,' i stayed at the affinia -- for - nights just a couple of weeks ago with - friends. that was my -nd visit to the hotel and it was as nice as the -st time. the doorman who was there to greet us on arrival was very friendly and the check-in went smoothly our room was ready even though wed arrived about an hour before the official check-in time. with - of us in the room it could have been a tight squeeze but wed booked a junior suite so it was pretty comfortable. the only negative thing was the noise from the outside street we were on the --th floor but we could still hear cars beeping and fire engines racing by this did disturb our sleep a bit i think the double glazing in the rooms could maybe do with updating. we got some information from the concierge on bars to go to and he also booked a restaurant for us he was very helpful and had a lot of useful information. we were able to take advantage of the free wine and nibbles on the monday night the girl working that night couldnt have been nicer our wine was always being topped up and she even left us the rest of the wine to finish which was really good of her. one of our favourite things this trip was going to the view lounge bar which is in the marriot marquis hotel on times square. it was a lovely relaxed place with great views over the city. we sat there enjoying our bottle of prosecco would definitely recommend it!',happy
id12099,' was excited to stay here for a recent business trip. the lobby doesnt disappoint with its slick and modern decor. i waited in line for quick awhile to check in and eventually a very nice reception person took me over to another desk to check me in. once i got to the room though there were a few problems. first the hot water in the shower didnt work well. i turned it all the way up but it didnt actually get hot until --- of the way into the shower. i figured oh were on the -th floor it just takes awhile to heat up. itll be okay for the next shower. but it wasnt. also the remote control for the tv didnt work. then i noticed that the in-room refrigerator is so stocked with things to buy there is barely room to chill a bottle of water. i managed that though (ha). in the process i noticed two cans of macadamia nuts in there that had not been moved (you get charged once you move something) but the tops had been peeled off. i assume this was the last person is attempt to eat things from the refrigerator without being charged. wouldnt the cleaning staff notice this and remove them and re-stock? i was charged for these two items that i didnt eat. i was able to rectify it but it meant another phone call. finally there were issues with the printer in the very small business center. it meant that i got charged multiple times for a print jobs that i didnt make. but there was no one there to help with the printer and there was no one who could help with the multiple charges. for that you have to deal directly with the vendor for the internet service. have called them twice and still havent heard back. at least the bed was extremely comfortable.',not_happy
id12100,' although check in was a bit slow they needed more help at -:-- pm and i was accidentally sent to the wrong room on a smoking floor which was immediately corrected to the non-smoking room i had booked but after i had to stand in line -- more minute it was on the most part a very nice hotel. it was a good value for the price they had a great breakfast included with the room on the package i purchased online. we are talking a complete buffet with fruit made to order omelets juice coffee etc. very good. they also have a very nice bar with --- price margaritas at hour. the restaurant was closed the night we wanted to eat there but they will serve you a complete southwestern menu at the tables in the bar and since no one was smoking it was quite pleasant and the food was really good and reasonably priced. the room was very clean and the beds extremely comfortable. i would guess that the bedding was new since it was so comfortable. all and all it was a pleasant stay about -- minutes east of dfw and well located right off of --- east.',happy
id12101,' delightful small hotel. the staff members are unusually friendly and helpful. the lobby is intimate and comfortable. the location is perfect for seeing and doing in downtown chicago in that many places are within walking distance. the carpet in our room was a little worn but not soiled. the room was very clean and cozy. linens are nice and towels are plush. good bath products. enjoyed a lunch here which was quite flavorful. no additional charge for internet. pool gym and spa are not in the hotel but at an excellent facility nearby. room rates are very reasonable for this location.',happy
id12102,' our daughter gave us an elegant retreat to any ritz we picked the central park location. now we are spoiled when in nyc. the service goes beyond any new york properties we have ever stayed in. we had access to the club lounge the food was so good we didnt want to miss any presentations. the concierge introduces you to the club on the way to your room. when we entered the first time it was quite impressive when they called us by our names. we happened to mention we were in the city for mary poppins when we came back into our room the same concierge had the soundtrack playing and told us to take it home as a memento of our stay there. again quite impressive. the room was incredibly clean. the mattress was very comfortable best of any hotel. everyone speaks to you and asks about your stay. my hair was the best ever even in the humidity due to the frederic fekkai toiletries. my stay there in nyc made me feel like a queen! i cannot wait to return!',happy
id12103,' the wilshire crest is a lovely break from the scene that is la. it is wonderfully located and incredibly convenient. they also offer extras like continental breakfast and permits for street parking without the constant nickel and dime-ing that occurs so frequently in la. the staff was friendly and attentive. while the hotel is not fancy it is clean updated and practical. we will look forward to staying there again. thank you all so much.',happy
id12104,' we stayed here two nights for a little mini vacation to go see the phantom of the opera. this place was very clean and that is extremely important to me. it was a great price for what we were looking for because it was at least - stars and in my price range. i researched the hotel on here first and that is why i picked it because of the good ratings. the only thing i would recommend is that they offer some of the hot breakfast items to be free along with the continental breakfast. with that nice of a hotel it was a little disappointing not to have at least scrambled eggs or waffles included. the staff was excellent and that sure does make things nicer. i would definitely stay here again and recommend it to others.',happy
id12105,' this hotel is next to my office in dc so i decided to stay there for some overnight business. its a great location for business travel as it is in the heart of the nw business district and also a good tourist hotel because its near the whitehouse washington monument et.cet. i thought it was expensive but most decent hotels in dc are expensive. however what helped defray some of the expense was the complimentary evening snack (which for most would be dinner) and a great morning buffett breakfast. this is not high end luxary food but certainly sufficient. there is no hotel restaurant or bar which is a minus but within a block or two there are dozens to choose from. there is also also a -- hour cvs store right next door which is convenient. the room was huge and included a full kitchen. not sure if i was upgraded but i suspect i was. overall a nice experience.',happy
id12106,' it was a wonderful experience staying at us grant. the service was amazing and the staff were friendly. rooms were just nice tidy and comfortable.the location was also very ideal. i would recommend this hotel in san diego for personal and business reasons.',happy
id12107,' tiffany was incredibly helpful after virgin failed to book the room for us and soon sorted out the problem. the hotel was in a credible location close to times square broadway shopping central park. hells kitchen is a few blocks away and easily within walking distance. we were on --th floor and the room was quiet even though we close to times square. clean rooms highly recommended.',happy
id12108,' this is huge hotel and it is a westin but it is in desperate need of a refresh. good for business travelers but i would not put this on par with an average westin. i would even put it below several sheratons. dont expect much and you wont be disappointed. good location though.',not_happy
id12109,' i stayed with my family - nights getting ready for a cruise and have to say it was not what i expected. i stayed on a staff discount through my brother and i was promised one rate and at check out was another when i confronted them about this they gave me same lame escuse about policy and all this other stuff. mr. patel i guess he is the maneger that is answering back on here he says that if you have any problem to reach out to him the man was never around and when they would call him about the problem he wasnt able to help beacuse i was still charged the higher rate. tatianna i belive is her name at the front desk was good she tried to help i asked for fridge i got it thanks tatianna. the room was nice and clean have to give them that one major problem i dont want to wake up at the crack of dawn but had to because the curtains in the room did not closewhen tried to get it fixed no one showed up. would i recommand this hotel? no. they have to fix the costumer service issue have staff that you can communicate with. i felt like i was asking for favors. we leave today on the cruise i hope i have a better time on the cruise then i did here at the four points in jacksonville. nice looking hotel thats all sorry mr. patel but your hotel needs improvement in guest relations.. - days that i wont get back.',not_happy
id12110,' this is a very nice hotel. very clean and comfortable rooms and a friendly and helpful staff. the shuttle service to the medical center and the galleria mall is fantastic! also you can have everything what you could need just few blocks around.',happy
id12111,' i was a little surprised to find this aging property listed as a hotel. it is a big complex of - story motel buildings right off a freeway. it feels run-down although it rooms are clean. what bothered me is that all the rooms open directly to the outside. it feels unsafe like that though i suppose it is probably ok. my stay was. the staff was friendly. there is a restaurant on the premises and they have room service. i dont think i would stay here again if only because there are plenty of other places lined up all along the same street that are not so motel-like and downtrodden.',not_happy
id12112,' this was our first visit to the menger and we would definitely stay there again. the location is perfect for walking nearly everywhere youd want to go downtown. with the rivercentre mall on one side the alamo on the other side and the riverwalk a block away it was great! our room was very clean when we arrived and kept that way our entire stay. check-in and out was easy because of the friendly helpful staff. parking was a little pricey ($---day per car for unlimited in & out valet). overall it was a very good experience.',happy
id12113,' stayed five days during a company conference and experienced excellent service. the room was very nice and larger than most. here are some tips: tell them you dont want a room with no view (some rooms look at a brick wall-no light); you should know this is not a hotel for the young crowd (very traditional); finally the parking is $---day but it is downtown and there are no in-out charges and they are prompt. dined in the bistro with excellent food and service - very nice and somewhat reasonably priced. room service was top notch and prompt. overall it is a fine very upscale hotel with a very good location for the convention center (- blocks down field st.) and if it is right for you it will be enjoyable.',happy
id12114,' i went to san francisco to see relatives i had not seen in years and also to introduce them to my fiancee. while the relatives were on the other side of the bridge i wanted to stay in the city. this hotel was recommended to me by my parents who stayed there maybe ---- years ago when my sister lived in the city. i wanted a reasonably priced clean hotel with parking. my fiancee and i drove up from southern california on a saturday and returned on monday so we also wanted a place we would could get some sleep. as i expected my fiancee and i spent very little time in the hotel but we were very when we were there. parking was easy and the rooms was very quiet. it is important to note we had an inside room that was not on the loud lombard street. we did take advantage of the close shopping opportunities and ate a couple of times within the half a mile of the hotel. it is close enough to walk to the marina and golden gate park. it is also very accessible to crossing the bridge to get to wine country. the staff was very polite and helpful when i checked in and later needed additional towels. i would recommend this hotel if you just want a nice clean comfortable place to get some sleep when you visit san francisco. again it has parking which was a big bonus. we all know if it not necessary to have a car in the city. it is expensive and a pain to find parking.',happy
id12115,' the rooms are very small but the location is really good. breakfast was ok. the hotel is very close to the cable car station which goes to the fisherman is wharf. a shopping mall is also in the neighbourhood.',not_happy
id12116,' we stayed in this hotel - nights in may ----. the location of the hotel is great - everything in midtown & central park is in short walk. the hotel seems to be very old and definatly needs a renovation. rooms are spacious but furniture is old and shabby. the bed is also old and not comfortable. the bathroom was at the same level. the view from the window was to the inner yard - means the view of the wall in front. . the breakfast was only available by room service. the advantage was the price we paid - was much less than other hotels nearby. also wed like to pay tribute to the staff - they tried to thier best in those circumstances. we changed room twice before find an acceptable one and received a complimentary drink. next time well choose another hotel.',not_happy
id12117,' we spent three nights at the best western independence park hotel. this hotel is located just three blocks from the main historical sites of philadelphia enabling you to walk everywhere. if you need to park there is parking two blocks away for $--.-- a day. our room was large and faced the street. we could hear street noise so i would suggest asking for room on the courtyard. the noise did not bother us enough to request a room change. a buffet breakfast is included and the special item is waffles. my only negative observation of the buffet breakfast was that the fresh fruit bowl looked quite old and tired. this hotel reminded me of many of the three star hotels i have stayed at in europe. the reception area and communal areas are centered around a large fireplace. on wednesday evening wine-cheese & crackers are served. each afternoon tea and cookies are available. this is a nice touch and we enjoyed relaxing on the couch by the fireplace. although there is no restaurant associated with this hotel there are so many restaurants within five blocks we had a hard time deciding. also public transportation is very convenient for traveling beyond walking distances. this hotel has a somewhat shabby appearance from the street and be prepared to haul your own suitcases to and from your room. but the great location and very comfortable feeling once inside out weighs the few negatives of this establishment.',happy
id12118,' stayed here -------- - -------- my first impression was a great hotel the rooms were cleaned every day and they had also replenished the coffee for the coffee maker beds changed and fresh towels. one thing i was slightly disappointed with was the selection of tv channels as at the end of a long day just to relax not much on offer but hey it’s the city that never sleeps!! i also gave the swimming pool a try and having worked at the hilton hotel livingwell health club for over - years i was surprised by the colour of the pool it is in real need of an upgrade and filter clean and as far as the supervision not impressed at all. also it did lack a bar for residents just to relax and have a chat the staff at the hotel are the friendliest and i had the pleasure of chatting to tom the bell captain and jean and eddie. now tom the bell captain and gene one of the bell hops are credit to the hotel the hotel are very lucky to have them friendly polite and very very good at their job them alone i would come back in a heartbeat',happy
id12119,' we were extremely excited to visit dc for our son is --th birthday; however our mood was soon halted by our arrival to the latham hotel. first of all we were never notified that we would have a $---night valet charge (no there is no other way to park your vehicle). then when we finally get to our room it is only to find a smaller than small junior suite with barely enough room to walk around the bed. there was no refridgerator ice machine (or ice buckets for that matter!). the bathroom and sink areas were soooo tiny only one person can get ready at a time (really we were literally bumping around while getting ready)! now here is the worst part.....our first morning there i wake up with an awful red itchy skin rash that caused me to miss out on the very first day of sight-seeing! after two days of benadryl i find out that this rash is actually bed bug bites! some very expensive bed bug bites! our experience at the latham hotel in dc put a huge damper on our family vacation! do not be fooled by any of the management responses to our reviews....nothing has been done about the out dated rooms loud ac units bad service horrible valets or the dirty-musty carpets & drapes! oh and luckily we reviewed our bill and noticed we were being over-charged for parking! yup an extra farewell fee i suppose (just to add a little insult to injury)! we obbiously do not recommend this establishment for all the above noted reasons.',not_happy
id12120,' stayed here for - nights and we couldnt have picked a better spot. one block from the front at fisherman is wharf but with it is own private access from the hotel to the main street - great. the room and bathroom were clean and the bed was lovely and comfortable. probably not the biggest there but certainly had plenty of room for us didnt feel cramped at all. when we arrived in the morning we were able to check in straight away the concierge was full of helpful tips and information and all the staff we came into contact with were very pleasant and accommodating. if you can go to breakfast at mama is on washington square. this is the best breakfast youll have and the buttermilk pancakes with fresh fruit and maple syrup are to die for. but a tip for you - get there early - they open at -am but if youre going on the weekend youll probably need to get there a little earlier than that. we arrived at -am and had a -- minute wait and the queue was even longer when we left than when we arrived... oh but it was so worth it! also try tony is pizza on washington square as well. we call there by chance on a lunchtime and it is definitaly a great find. we had the best pizza there ever (absolutely gorgeous) and the chicken wings with blue cheese dip werent far behind either. definitely worth a try great atmosphere. so back to the hotel for the price we paid (£--- for - people for the - nights) you just cant go wrong. we would definitely stay there again - and plan to do so the next time we visit!',happy
id12121,' i had an ambassador coupon for a free night at an intercontinental and decided to use it during my trip to nyc. we arrived very late and were greeted by the night manager theo with a welcome and a nice upgrade . we entered our --room suite complete with baby grand kitchen dining roomoffice huge tub steam shower and one of the most comfortable beds ive experienced at a hotel stay. when i called theo to make sure i didnt unknowingly sign away my life savings he assured me the cost had not changed. what fun! great location in a great city.',happy
id12122,' i read the reviews but still took a chance for a group of my friends by booking at the lord baltimore. my guess is you get what you pay for. if you pay for the cheapest room it might not be the best in the house! i was impressed and pleased with our choice. location. it was convenient to the inner harbor and its attractions. we were in a group walking around late at night and had no trouble. about - blocks away though there seemed to be the local red light district. building. i am not sure what the history of the building is but it has some elegance albeit from --+ years ago. the lobby ceiling is quite stunning. old elevator door sills are problematic - make sure to watch your step and your bag going in and out of the elevator - the flloor is not level. room. i was in a business class room and as an carlson club elite member was granted club privileges which i only used once for breakfast. breakfast was in a small area on an upper floor (-- i think) and only had places for maybe -- people to sit. the room was very adequate with lots of room to work a free bottle of water free internet access and great amenities in the bathroom. i love the nubby shaped bath body bar soap. i saw one of my friend is non-business class corner room and it had lots of light. my room actually looked out into next door brick buildings and was quite dark with zero view. staff. front desk was very friendly and warming. concierge helped get us taxis and give directions. breakfast attendant on club floor was very polite and always cleaning. suggestion to hotel: in countries where tea is of great importance they always have milk available for the tea. as a coffee drinker i appreciate having milk in my coffee. there are small packets of milk which do not require refrigeration. same as the half&half packets but taste much better: uht milk packets. (one brand is parmalat)',happy
id12123,' dont be fooled by the brand name. the comfort inn people clearly bought up this dumpy motel -- which probably had been called the sun n surf or something similar-- slapped their sign on it and doubled (or tripled) the price. although the website describes it as a boutique-style motel what you can really look forward to are paper thin walls kids getting drunk and racuous in the parking lot and a seedy neighborhood where the place next door rents rooms by the hour. you might do better at one of the locally-owned dumps. at least theyre honest about what they are.',not_happy
id12124,' i stayed at a great four points by sheraton in new orleans in may so i was expecting a comparable hotel in philadelphia. instead i was extremely disappointed by the four points by sheraton at the philadelphia airport. the staff at the front desk was friendly but the hotel was a dump. it is the worst hotel i have stayed at in a long time. (i was just thankful that there were no bed bugs.) stay elsewhere.',not_happy
id12125,' i am a long-time priority club member and prefer crowne plaza when i am in a major city. except this one. everything started out ok the priority check-in was fine. no priority club perks here.... even at express properties pc members typically get a bottle of water at check in but not at this crowne plaza. the room was nice but no typical crowne plaza amenities such as the sleep package etc. did take advantage of the complimentary shuttle to the -th floor museum and they were prompt and courteous. dinner was another story. we canceled our reservations at an outside restaurant and decided on room service. only problem is that the restaurant is closed for renovations. no mention of that on reservation or at check-in. front desk turned us on to a nearby chinese restaurant that delivers until -am... but no menus and no website. bedding was not upgraded. other crowne plazas i have stayed at lately had very nice bedding with tempurpedic mattresses these were the old circa ---- mattresses. nice pillow set though. all in all the room and property is ok but only ok. this is an hi express masquerading as a crowne plaza. my advice is stay at the hilton.',not_happy
id12126,' entire stay was very good. had a great room in tower -...king suite and the whole staff...from checkin to maid service was excellent. everyone was very friendly and helpful. only draw back was the high cost of parking.',happy
id12127,' my husband and i live in wisconsin (go bears!) and we have bears season tickets. we stay at several hotels and by far this year out experience was the best !! really. could not believe everyone was great and sooooooo nice. a big thank you. go bears! mary & ron jongetjes',happy
id12128,' excellent motel. pillow top mattress with four big pillows on each bed ceiling fan phones in room and bathroom huge breakfast selection (fresh fruit starbucks coffee waffles milk cereal scrambled and hard boiled eggs sausage biscuits bacon juice) fresh fruit in lobby desserts in lobby movies for rent ($-) in lobby gift bag with checkin bottled water in room. if that is not enough you can polish your shoes and sit in a massage chair in the lobby also. this hotel has thought of everything. very friendly desk. jack in the box on the corner across the parking lot. motel sits near busy hwy but noise from hwy does not interfere with sleeping in the rooms. the only thing i could find to criticize was the slope of the embankment one has to maneuver to reach the motel. rather steep and car bottom may drag if car is heavily loaded or low to the ground.',happy
id12129,' the staff were always very helpful and polite. the lobby areas are nice but the rooms are a bit dated. we had three rooms with views of times square on various levels. the view was great and added to the experience of new york for all of us. the hotel is in a great location right on times square and next to the hop on tourist bus stops. once we had our bearings it was easy to walk to attractions like the rockerfella centre and the empire state building. the breakfast was great however on the day we left after eating breakfast here my wife was violently sick all day. cant say it was definitely the breakfast here because i was fine but she hadnt eaten anything else that day. we definitely would go back here if we visited ny again.',happy
id12130,' i decided on the magnolia based on reviews. i have to say they were right on. i really cant say anything bad about it. i stayed there nye for a concert that was at the house of blues. the location couldnt have been better. i was able to walk back after the concert. the staff was very helpful and friendly. i was able to get in to my room early which was great for an afternoon nap. plus the curtains were able to block out all light. the room was beautiful! i didnt feel like i was staying in a hotel at all. very modern decor. the bathroom was also very updated. huge roman tub. the bed was comfortable and great pillows. i was very pleased with room service. i recommend the pizza. elevators were slow but it was a very busy night-day and most who were checking out on new years day were doing so right at check-out time. this didnt make my stay any less wonderful. i would definitely stay here again.',happy
id12131,' this is my second stay at this location and due to it is price of under ---.-- it fits my budget. on my first stay the room was spotless unfortunately this time around i can see that they just ripped out the old tv is because there is particle board shaving from the entertainment center all over the furniture and part of the carpet...the good news is brand new flat screen..the bad news is that the front desk told me that there were no remote controls for the new hdtv is and you could not change the channels...it was programmed on the welcome screen. so the rooms are worn with sagging couches nicked and torn wall paper old furniture and brand new hdtv is that are useless...i think ill look elsewhere on my next business trip to san diego. i am a platinum choice hotels member and stayed over -- nights with comfort suites across the western us last year and this is not the standard of every other cs i have stayed at..this should be a comfort inn.',not_happy
id12132,' we had a pleasant stay at the max. conveniently located at downtown seattle. walkable to westlake center (where the monorail is located) pioneer place (where all the nice shopping places are) and best of all to pike place market. the front desk guys greeted us with warm sincerity giving us maps to show us the points of interests and other details. the concierge were efficient and helpful with our luggages. got a --double bedroom and room was spacious. however the bathroom was a tad too small for an average american to fit in to think we are asians? it was a too tight. overall we would still go back to this nice boutique hotel when we visit seattle in the future.',happy
id12133,' we stayed the full week of easter a peak tourist week. i booked a aaa rate of $--- on hyatt a few months prior. the hotel is standard hyatt. rooms are modern spacious somewhat european flavor. i usually have difficulty sleeping on conventional beds but no problem this time. as others have said the fire station across the street might bother light sleepers; bring earplugs just in case. housekeeping does a fair job but i found dust bunnies bottle caps a fork etc. behind the nightstand when retrieving an item i dropped. staff is friendly but could be more proactive. for example we checked in very late and the only room remaining had a double bed and a rollaway. they assured me they would switch our room but i had to politely but firmly prod them several times the next day to make it happen. i finally asked for the manager and she quickly resolved the situation and comped us breakfast for our inconvenience. the concierge desk is not very knowledgeable about the local area...i stopped asking. there is a restaurant bar and espresso cafe in the lobby. service is excellent food is good but prices are double what i consider reasonable. union station or the area of -rd and e streets provide a wide selection of eateries at a cheaper price. you will pass them anyway on the way to the metro or the mall. the general neighborhood is pretty dead by -pm so plan meals accordingly. the gym and pool are a big bonus. it is an independent gym used by locals too and very well equipped compared to most hotel gyms. my -- year old son enjoyed the indoor pool. it was a nice break on evenings when we suffered museum burnout or the weather was bad. the daily fee is waived for gold passport members. i didnt use any other hotel facilities so cant comment except they seem pricey. the hotel is well situated. it is a - minute walk to union station which also has the metro and the standard set of restaurants stores and foodcourt found at any suburban mall. you can walk to most smithsonian museums in ----- minutes and the white house area in ----- minutes. we walked in the area at all hours of the day or night and i never felt unsafe. yes there are homeless people but not many. they were never aggressive when i declined their request with a no thanks . one night we asked for our leftovers to be boxed and gave them to a guy on the way back to the hotel. he seemed truly grateful for the food. by the way walking down louisana instead of e street is safer due to better lighting and more traffic...and you will avoid the homeless if that bothers you. the staff and the pool make the hyatt kid-friendly and there were a lot of other families doing the tourist thing during our stay. i would stay here again as long as i found a discounted rate and didnt need a lot of services.',happy
id12134,' hotel carlton is located a short walk from union square in downtown sf. an older building with smaller sized rooms but nice relaxed character. nice lobby with comfortable couches and a fireplace. complimentary wine in the lobby in the evening. a cool place to spend a few nights. staff was great.',happy
id12135,' this place is amazing-the grand entrance is breath taking. there is a flower display in the lobby which is huge it is changed daily=gorgeous we went for our -st wedding anniversary and stayed in a king suite. the room was just as expected fabulous the concierge & ladies on reception were friendly and stopped at nothing to make our stay special- although i have to say we didnt get any special treats for it being our wedding anniversary - which i was suprised at!! the concierge on one day went out of his way to sort a helicopter flight even going through another company that they dont normally use just to help us out. remember all the americans do the tipping thing so make sure you got money in your hand when they bring your bags up etc also remember for the young ens amongst you - take id out with you to the bars. we are both -- and look it but still got asked for id- its a must to have passports at the ready. breakfast through room service is the nuts!!!! hot food delivered with a table top _ delicious!!! go there- experience it hope ill go back one day',happy
id12136,' my wife and i enjoyed our stay at the marriott downtown indy. the locations perfect and the walkways allow you to get nearly anywhere downtown without going outside. we found the staff to be friendly. they switched our room to a city view without a problem. only complaint is the hotel bar closed at --:--am on nye. my wife and i had just returned from the iso concert and wanted to get a glass of wine but couldnt because they had just closed the bar. valet is overpriced so just self park your car. overall... nice stay and would recommend.',happy
id12137,' i was looking for a clean reasonably priced room near my company is offices on central avenue. i was a little reluctant to book this hotel because i didnt know much about it. it was a good experience: the staff was friendly and helpful in recommending a place to do some shopping (i had forgotten to pack any ties!) and some not-too-far-away recommendations for dinner. the room was clean and everything worked just fine. i even received an email from the manager a couple of days later asking if everything was ok. id certainly stay here again.',happy
id12138,' this hotel is huge. the whole experience is very impersonal (and i am not one who really cares about everyone knowing my name...). we asked for a room with a view of something (some rooms seem to look onto a roof) and were told the only room left was next to the elevators. the guy at the front desk was very honest and told us the elevator noise really bothers some people and doesnt others. we thought we would try it - the noise was obvious but you did get somewhat used to it and we were on a high floor so the elevators did not come all the way up every time. the view was great and worth the noise - over the river and up the miracle mile. the room has been recently updated and the furnishings and art were very attractive and modern. the bathroom was smallish but updated also. however the new attractive seating (other than the bed or desk chair) was hard like a rock and very uncomfortable - meaning the only place to sit and read a book or look at the view was on the bed. really poor design. chairs are for sitting! this huge hotel has one small starbucks in a hallway so just leave for your coffee-breakfast-snacks - there are lots of great choices close by. we were here for a meeting; if i had to choose i would choose some other place to stay in chicago. there are many other choices and hyatt makes it easy to leave and find a better hotel.',not_happy
id12139,' ive stayed here twice now at the motel - in san diego. the most recent being september ---- and the first time in february ----. both times were excellent and exceeded my expectations. im usually a solo traveler when i go to san diego and take the amtrak from los angeles to get there. it is just a little over half a mile to walk from the train station to this motel -. it can be an uphill walk depending what street you take. the location might not be as good compared to the other hotels that are closer to the popular downtown spots or the gaslamp district but what it makes up for is in value. the rooms look like theyre straight out of an ikea catalog without all the bells and whistles- i think they look simple but still modern. the rooms have always been clean and the bed and pillows are just fine. and i think they have free parking for hotel guests too which seems like a rare gem to have in san diego with all the paid parking lots around. it is also surprising to see the good flat screen tv in the room that has the good cable channels in there including hbo. the staff were very nice as well- checking in and checking out was a breeze. ill probably stay here again next time i need to go to san diego.',happy
id12140,' my twin sister and i stay at this hotel every other month on our way to visit our family. everything from the rooms to the service is excellent. they accept packages for you and notify when they arrive. we have only had a noise issue once and dean immediately took care of it. my mom is handicap and dean made sure she was more than comfortable during our stay since she recently had a stroke. the best place to stay on el paso and if you need anything just ask dean.',happy
id12141,' at the tuscan with another couple ---- and ----. went there because of positive tripadvisor commentary and was not disappointed. rooms were a bit small but very clean and nicely maintained. beds were firm--which i like. took the advice of other past guests and asked for -th floor rooms which were very quiet. location is perfect for fisherman is wharf and adjoining areas. the price:quality ratio was excellent. staff was friendly and the vino hour in the evening was a nice touch.',happy
id12142,' stayed at the hilton garden two weeks ago and never plan to stay there again.large stain in the center of the room was the first thing that caught our eye when entering the roomsecond thing was how small the room was i know this is new york city but for being charged that much money per night i would think you would get more space.the location was in the right area but there was other hotels there also with rates much better.',not_happy
id12143,' stayed at this hotel for one night since my normal spots were booked for fashion week. the roosevelt hotel has a beautiful lobby but the rooms are old. like really old. also a few things happened during my brief - hour stay: -) i got two sets of keys that never worked so i was stuck in the hall for ----- min dealing with that -) i called room service -- min before it closed (so late because i was locked out of my room) and was told service was over. and that i could go around the corner if i wanted food. thanks for that specific restaurant recommendation! -) when i finally was let into my room my pillows were in a heap in the middle of the bed with no pillow cases. someone brought some up but kind of threw them at me in their haste to leave. other than that bathrooms kinda skeezy internet didnt work and the door (when it would unlock for me) was too tight from warping wood. also perhaps the first ac system ever invented and i couldnt figure out how to adjust it. no thanks.',not_happy
id12144,' i went with my husband on his business trip to chicago. the week we went was not the best week it snowed-rained the entire time. now our last trip was our honeymoon to st. lucia so my mindset is still - star quality!!! i was a little hesitant after seeing the pictures on here of the rooms....in all actuality they werent bad. we had a suite so we had a little extra room. sort of strange to me how long and narrow the room was. the bathroom was very tiny we didnt have enough room to unpack all of our toiletries. our view was of course of the alley so that was sort of bothersome. since this hotel is aimed for business travelers it gives you all of the necessities but nothing past that. it was nice to have free bottled water in the hallways. i checked out the workout room on the third floor. it was adequate a couple of treadmills and a weight machine. although they say you can request workout machines to be brought to your room. the food in the pub downstairs was ok not great. there is plenty of room service available with menus from other restaurants that will deliver. our favorite meal was the pizza-italian place right around the corner from the hotel i forgot what it is called...gordonos or something? anyways it was really good. if you want to do some sight seeing go to the signature lounge in the hancock building. very nice. also we had fun skating in the outside rink in millenium park :) michigan avenue is where you need to be for the stores and shopping. all in all this hotel was just ok. not great not bad. just in between',not_happy
id12145,' the location is located in the theater district of boston. subway station is --minute walk away. chinatown is --minute walk away. services at front desk is average at best. be aware that if you stay at the lower levels you will hear the noise and bass coming from the clubs downstairs and nearby. it is kind of annoying. also the wall is so thin that you can hear people talking next room clearly. the only good thing of this hotel is its location only.',not_happy
id12146,' truly enjoy the hotel guest services the club level is always a treat. this club level was one of the top - we have enjoyed. the spa was incredibly perfect been to many spa is and this spa has a very nice feel many rooms to relax and all the comforts you would expect from any spa. book your spa preferences in advance many locals are here to take advantage as well wish i lived near this spa as well. food was excellent at olivettes i had duck and the houstonian red wine. my husband had the pot roast & it was extremely dry never had dry pot roast before must have been an off night for that. i have duck all over and this was one of my favorites. my complaints - the carpets smelled in some hallways. i am allergic to carpet so i am alway prepared with lots of benedryll. the rooms have no air circulation there is no window to open and no balconies etc. on most rooms. the floor to ceiling windows that bring in the nature is beautiful but i will not be able to be in a room for more than a night or - without windows - balcony. the gym - amazing walked the inside track before heading to dinner (in high heals) never took advantage of the gym and i was there for - days. i enjoyed the spa most days.',happy
id12147,' we visited on valentine is day. the city is beautiful. the location steps away from quincy market. the hotel was beautiful. and comfortable. the box on the roof outside our window was like a tractor trailer but i have relax and sleep sound app on my phone so problem solved.',happy
id12148,' i stay here each year for an annual convention. the staff is just marvelous: friendly and helpful. i have already made reservations for next year. when you consider the extras that ae included free of charge (breakfast and the evening kickback) plus the reasonable charge for parking of $-- it is a no brainer.',happy
id12149,' hotel feels like new with clean rooms and updated decor. staff was very helpful. very convenient location right off i---. great value!',happy
id12150,' the staff was very friendly and professional they made sure that everything was taking care of and the place is perfect. the spot is awesome ! close to union square malls chinatown. dont mind coming back there again.',happy
id12151,' san diego was my -rd stop on my usa trip in september ----. we flew in from san francisco on an early flight and arrived at the hotel via taxi at around -am. we were able to leave our luggage in a storage cupboard so we could go out for the day and return later to check in. i believe we arrived on labor day so san diego in itself was very quiet. we spent the day at seaworld which was really easy to get to from the bayside inn (take the trolley from the santa fe depot to old town and then take a bus right to the gates). our room was on the --th floor and it had a great view out to the ocean. facilities in the room were all adequate. comfy bed good working shower tv with variety of channels free wifi and working safe. my only issue with the room was at night the trains were very loud. but youd have this problem at any hotel in this area. free breakfast was included but it wasnt anything fantastic. good if you are a budget traveller though. upon checking out of the hotel we used the free shuttle to take us and our suitcases to the santa fe depot. the driver was very friendly and helpful. overall we had a good stay at this hotel however i think if i was to return to san diego i would stay elsewhere as the area was not as i expected.',not_happy
id12152,' my wife and i were in town for a wedding and this hotel suited our needs. it is equidistant from central park and the financial district so well located. couple issues with things in the room like the shades and the tv but expected as the hotel is only a month old. hotel staff was very friendly and competent. the best part was i paid $----night all-in for the room.',happy
id12153,' we stayed - nights at this hotel. the location is good it is withing walking distance to all major tourist attractions and there are a lot of restaurants in this area. however we would not stay at this hotel again because it was very noisy. the house keeping staff was very loud (singing chatting with eath other) already at -.-- am at a sunday morning! they did not stop until we ask them to but it was the same the next morning again. check-in was ok but when we were in our room someone from the housekeeping staff came by because she forgott to check the minibar. the room is very small. the bed was confortable. a big plus is the very good restaurant. our dinner was delicious! however there is no need to stay in this hotel just because of the restaurant and so we will not stay at this hotel again.',not_happy
id12154,' starting with something posative the room was updated and clean. unfortunately we found the staff difficult to understand the front desk clerk had a hard time communicating how to get to our room forget about asking them directions to get to public transportation. we used the parking garage at the hotel (valet style where you give them your keys) and our car was broken into. both the parking garage and the hotel were about as unhelpful and rude as i could imagine after such an incident. both claimed they were not responsible and offered no assistance nor any kind of compensation. needles to say we will not be going back.',not_happy
id12155,' me and my husband and some friends were going on a cruise choose this hotel. excellent customer service close to resturants that you can walk to. close to many stores which were within - min drive time. will stay her again when in jacksonville.',happy
id12156,' i first fell in love with library is rooftop bar back in ---- when i first visited (and temporarily moved to new york). from july --- august -- i visited ny for business purposes and because i got a corporate rate there (my company was paying not me) i decided to try the hotel. yes the petite room is indeed very small but enough for me and my husband plus our bags. it has everything you might need and the space is very optimised even the tv is inside a cabinet. so what is so great about this hotel? for me for sure the complimentary continental breakfast (from fresh fruit to an amazing coffee machine that gives you excellent expressos lattes and capuccinos!) to the ---pm wine and cheese (and champagne and fruit) selection really nice. oh and if you fancy sports you get free access to several sports centers... the staff was always available to help out and they solved a last minute need in a prompt and efficient way so i was really impressed. i felt like they all cared about us having a great customer experience. also location wise for me it was very convenient staying in midtown as i was there for business but even if i wasnt it is just - blocks from bryant park and - block from grand central station. thank you library hotel!',happy
id12157,' i had read some negative reviews of the phoenix park hotel and i almost changed my reservation. i am so glad i didnt. we had a very good experience from the moment we arrived and were quickly checked in and taken to our ninth-floor room until we checked out several days later with the same efficient service at the unbelievable hour of -:-- am. our room was not large but certainly adequate to accommodate my husband and me two beds two comfortable chairs separated by a small round table an armoire containing the tv with large drawers below a somewhat small bathroom but perfectly modern and clean. all the employees--front desk bell captain housekeeping--were so polite and helpful. the location was perfect for us because we wanted to be near georgetown law center where our daughter attends. in addition it is close to union station and walking distance to the capitol. i never encountered rudeness or anything close to it. i think tourists need to remember to smile and treat hotel employees respectfully. that is what i do and maybe that is at least part of the reason i get good service. almost forgot to mention i got a great price--under $--- for five nites. it is off season to be sure and what a value.',happy
id12158,' i found a great deal on a couple of rooms when we took some out of town family down to san diego for a night. i was trying to find something unique not outrageously priced & in-near the gas lamp & all of my expectations were exceeded with our stay at the hotel indigo! parking is valet @ $--.-- per night but based on other reviewers we were prepared for this. we were greeted warmly at the front desk and as we had already signed up for their rewards program we were offered extended checkout (-pm instead of --am) and a drink coupon for $-.-- off at either of the bars. elevators are secured by the need to use your room key to access. the room itself was huge wonderful wood floors & was warm & inviting urban chic in its design. aveda products a huge shower and a keurig coffee maker (k cup) complete with compostable travel cups! we went up to the terrace bar on the -th floor and could ave happily stayed there all evening. happy hour lasted till -pm with -pm drink specials. it was only a - block walk over to the gas lamp district and would be an easy walk right over to petco park. we took another reviewers recommendation and ate breakfast at the broken yolk just a short walk away. im thankful for that suggestion. our stay was fabulous and we didnt have a single negative thing to say. im already trying to convince my husband to go down for another night at hotel indigo to enjoy a padres game as i am already going through withdraws!',happy
id12159,' we liked everything about this hotel. the location was good valet parking was easy(and the cheapest we could find) and the rooms were wonderful. we stayed four nights and enjoyed every minute of it. our - small children really enjoyed the rooftop pool and the two hot tubs. the hotel was easily accessible to the riverwalk and has a really good free breakfast. we would stay here again anytime!',happy
id12160,' we had a room on the --th floor with wonderful views over the city of boston. the staff were very friendy and efficient. i appreciate it when the staff make time for a friendly chat .our scottish accents seem to bring out this aspect in americans nature and it is always very welcome. we will be returning to boston and the hyatt in april ----.',happy
id12161,' chelsea location close to subway and easy walk to midtown is excellent. great neighborhood to stay in. staff very friendly and helpful. room very small but what else to you expect for nyc? free wifi a plus and typical hampton in free breakfast. major disappointment was the fitness room . very small with only a few pieces of poorly maintained equipment. i look for a hotel with descent cardio and some free weights and this was definitely sub-standard.',not_happy
id12162,' my wife and i spent president is weekend here with our ---year-old granddaughter and had a great stay. we got a good price on the room and thought we might be put in one of the less-desirable rooms because of it but instead we got a --st floor room with sweeping views of museums and downtown overlooking the cathedral. the room was comfortable nothing too fancy but more than adequate. room and bathroom were clean and well-kept. our granddaughter adored the pool a kid favorite--it may have been the highlight of her trip--though it could use a few more lounge chairs for the nonswimmers. exercise room was well stocked with machines. the hotel is location is great--easy walking distance to a number of museums the cathedral the library city hall and plenty of downtown locations and if a --- or ---minute walk doesnt scare you there is chinatown the reading terminal market the convention center the museum of art and more. parking can be pricey (about $---day during the week) but we got a weekend discount of $---day. but pricey parking is a given with downtown city hotels. but for us the highlight of the hotel was its staff. the concierge (didnt catch his name) couldnt have been more helpful on multiple occasions but everyone--the bellhop staff in the hallways the woman at the garage ticket booth--couldnt have been friendlier or more open to help. i always think staff attitude speaks volumes for a business. here it speaks well of this sheraton.',happy
id12163,' my family and i travelled to nyc to see the macy is thanksgiving parade. the hotel was very convienient to time square and all the major sights. there is a subway station right outside the door of the hotel. the staff was very friendly and helpful and spelled out any directions we needed especially with which trains to take. the hotel is very clean and the complimentary breakfast wasnt bad. they even had complimentary warm cider and pumkin pie for the guests returning from the parade. there was one employee who went out of her way to help us both with our travel needs directions and restaurant recommendations. a special thanks to ms marian rock at the concierge desk for helping us have a wonderful stress free trip. she was always smiling and was a great resource for information on everthing in the city.',happy
id12164,' hotel five is friendly clean quiet and in a fantastic location. i traveled to seattle for a conference; this hotel is only about - blocks from the conference center a distance easily walked. this hotel is also within walking distance to shopping the space needle and much more. the room was clean and comfortable. the wi-fi was free and coffee was provided via a keurig single cup brewer that was fantastic. the television was flat screen and worked well. the hotel provides bicycles available for free to help you tour the city. additionally the hotel provides shampoo conditioner body wash hair dryer iron and umbrellas for their guests. the staff here was very helpful and efficient. i would definitely stay here again.',happy
id12165,' every year i take my children and wife to new york for the holidays. it is a trip we look forward to every year. this hotel was booked through american express using my points. when i arrived the door and car staff were great the best of the best. however the desk staff were less than helpful. our room was not on time as promised we had to wait until after -:-- and there was no view as promised. when i addressed the view issue i was blown off. it was brought up that i booked through travelocity.com which must be the site that amex uses for their booking. at that time i felt as though we were second class. the reason i asked for the view was because my children are younger and we would be spending a bit more time in the room because of their age. the room was worn and dirty. the walls were dirty and the bathroom was dated. other people had warned of this and i booked anyway. if you are looking for a hotel that feels warm and comfortable this is not it. book elsewhere or spend just a bit more to upgrade somewhere else.',not_happy
id12166,' weather delays forced me to spend the night at iah. the next flight out was early the next morning. i didnt want to deal with getting to the airport at -:-- so despite the --- a night rate i grabbed a room. sure getting there from the terminals is easy via the underground trains. nice to know where the movie future world was filmed... on these underground trains. not sure but i think i saw blythe danner and peter fonda down there. the rest of the hotel hasnt changed much from the -- is. very dated and showing dirt and stains. the room was basic and less than clean. room service was painfully slow. check in and out was s l o w and there were no other guests around. ancient systems from what i could tell. staff is very stiff and uninviting. as you can tell i didnt like this place and hope to never have to stay there again.',not_happy
id12167,' my husband and i spent the nights of ---- and ---- won on priceline in a double room on the --nd floor of the north tower room #----. the valet staff swooped upon us the moment we pulled in under the awning and responded in a helpful way when we explained that we wanted to self park ($-- -vs- $-- a night). check in took probably about -- minutes. we checked in about -pm and there was a bit of a line with only two front desk staff members on duty. the front desk staff was quick and friendly when we finally made our way to the front of the line and honored our request for a double room on a high floor. she gave us excellent instructions on where to park in the garage to have the easiest access to the north tower elevators. the parking garage was easily accessed by our room key. the garage is set up a little differently than most garages and the parking spots are very narrow. the garage is littered with post missing chunks and holes in the walls at the front of the parking spaces where people have attempted to park in the tiny spaces. i guess i expected a little more comfort in my parking experience for the price that was paid. our room was spacious and very nicely decorated. the beds were pretty comfortable. we had many channel choices on the television. the bathroom was a comfortable size and offered typical hotel amenities including a blow dryer. there was a small rust spot in the tub but everything was very clean. there was one big problem with our room... we were never able to connect to the internet. on the first evening we were there we were able to access the web far enough to be offered three different internet packages ranging from $--.-- a day to $--.--. on two different devices we agreed to the lowest priced plan for two days and after a few minutes were never able to get online again in our room. we called the tech support number and followed all of the instructions given but it did not work. we were given a code by the tech and took it to the front desk and they removed the charge with no problem. the web is available in public areas of the hotel but it was super slow with lots of time outs. i walked all over the lobby area to try and find a better signal but it was slow everywhere. we ate breakfast in the restaurant the first morning and it was way overpriced! the food was okay but $- for a coke.. seriously? we had two meals in the sports bar and both times we had a very good experience. the food is more reasonably priced there and pretty much everything we ate there was very tasty. the service in the sports bar was amazing! i would stay here again of they resolved the connectivity issues.',not_happy
id12168,' my husband - year old son and i stayed here for three nights. from the second we walked in until the second we left the service was incredible. check in was a breeze and the young man who took care of us was so kind and sincere. the young lady who gave my son a stuffed animal was an absolute doll. collin the bell man who brought our bags to our room was so currious and helpful. the attendants in the spa were all wonderful - stephanie and the other young lady (didnt get her name) were so attentive and incredibly nice. housekeeping did an outstanding job as did the valet. it is quite clear that everyone at the four seasons boston takes pride in their work - how refreshing. thank you for making our stay relaxing enjoyable and memorable. if you want high quality service with no attitude this is the place to go.',happy
id12169,' we spent one night here as we were attending an event in burien. we chose homewood suites based on the reviews - which i have come to to trust. and once again i am reminded that it pays to listen! this hotel is in a fantastic location. close to everything but just far enough off the beaten path to feel out of the way. the staff was friendly and accomodating and we all know good customer service is hard to find these days. free parking and free wi-fi. cant beat that either!! our room was beautiful! it was clean and spacious and the beds were super comfy. some of the best pillows i have had in a hotel too. we were told our room was near the elevator and asked if that would be a problem. i appreciated the warning and their willingness to move us if necessary. we decided that since there were no parties or events in the hotel that night wed be fine. and we were. we heard nothing outside and slept soundly. the breakfast was delicious and there was plenty of choices for the health concious and ravanous (we have a -- year old boy). the decor in the lodge was just so lovely. it seemed that we were eating in our own living room. although it was rainy the kids wanted to swim. the pool was great. clean and warm and my husband enjoyed the hot tub. the landscaping around the hotel gives a resort type atmosphere and there is plenty of seating on the very attractive patio furniture. we only live -- minutes from this hotel but enjoyed it so much that i will be looking for a reason to go back.',happy
id12170,' we had one night to spend in socal before attending a weekend wedding so we wanted a special place to celebrate our anniversary. having flown all the way from south florida we arrive at this hotel excited to begin our journey in a top rated property. the junior suite room was booked well in advance (through hotels.com which of course the hotel blamed) with special instructions for an ocean view and that is was for an anniversary. well upon our arrival the front desk informs us that we have been upgraded to a family suite implying that this was better than what we had requested. well the family suite was on the bottom floor below grade no ocean view or balcony and stuck in a corner near the exit. we went back to the front desk and said that this was not in fact and upgrade and that we want what we orginally paid for....they said oh i sorry we are sold out . this was unacceptable and a huge disappointment for me and my husband. they agreed to refund our money and we proceeded to go down the street to tower -- who not only accomodated us with a -rd floor ocean view room but brought us a welcome cocktail to our room. my advice: dont count on pacific terrace hotel to honor anything in a room request and dont set your self up for the chance of getting your special experience ruined.',not_happy
id12171,' there were no problems with this hotel but it is basically a large convention hotel and that is all. it is got a beautiful lobby with some great stone work. the character however stops as soon as you step onto the guest room floors. they reminded me of a new-construction condo building: builder-grade cheap gray carpet metal doors gray paint and nothing on the hallway walls. the room itself was similar -- while it was spacious and the typical westin heavenly bed (very comfortable) and a large desk it was completely bland and featured cheap fixtures and absolutely no character in the decor. i think the hotel was going for minimal but it came across as just...boring and cheap. location-wise the hotel is convenience to the convention center cant be beat. however if youre planning on exploring boston beyond the convention center there are far better hotels; this hotel is isolated and requires either a healthy walk or a cab to major boston neighborhoods. there are not many restaurants-shops very close to the hotel. the room rate is pretty hefty. so id say if being right next to the convention center is your top priority; pay that rate. if not youll get a better experience for your money elsewhere.',not_happy
id12172,' me and my wife stayed in hotel --- for - nights. the hotel is good and rooms are ok. small but cosy. everything is clean inluding the bathrooms. we just had a problem: no hot water for the last two days....',not_happy
id12173,' i would put a zero but there is a button. they hide the cost of removing items from the fridge bc it is not posted on the fridge but in the room service book. if you are not paying attention then you will be charged for stuff moved in the fridge due to computer installed in fridge. beware especially if you have kids! we got our room via priceline. as soon as we checked in it felt like we were treated differently bc we were priceline customers at the front desk. then there is no sign on the fridge and we saw all these cute little bottles of liquor so we took them out to look at them. luckily i read how much they cost bc it tells you in the menu binder that if you move anything in the fridge they will charge you. we had a hundred dollar tab that they would not remove until we left. (totally trying to rip of people who are not paying attention – they charge $-- just to have an empty fridge if that is what you want! wth) i went down the first time and the snobby guy we had checking in was like what is your room number and before we were even finished said next. i said did you get our number he said ill take care of it. the same day i check after dinner it is still on there. checkout time i go get it taken care of the lady says sarcastically you moved everything? ill take care if it after they check the room. i tell her we are from out of town and ill wait in the lobby for it to be done bc of experience yesterday. she looks annoyed and says i believe you and takes it off. i ask for a receipt she says i cant give u one. i ask for her name she then prints one and tells me may like the month. thinking im stupid the girl working the desk next to her laughs at me and i tell them that is rude. she responds im not rude and if you want to talk to my manager she is right there. i hate stuck up service ppl. worst experience of my life in a hotel.',not_happy
id12174,' honestly im not sure that i would stay here again. i did win this hotel through a priceline bid and so there really isnt too much that i can complain about. however if i had paid full price for this hotel you can bet the tone of this review would be different. for the - nights that we were at the hotel we dont remember a single time when the hotel felt quiet or peaceful. we somewhat anticipated the bustle of the hotel simply because it is downtown in union square but we did not anticipate on several occasions there being a - minute wait just to use the elevators to get up to our room. it was crowded... and then some. we were on the --th floor and actually had little issue with noise apart from the occasional loud voice in the hall. we had little encounters with anyone who worked at the hotel (apart from check in and check out). the rooms are tiny and the bathroom is microscopic. the bed was so so... but the curtains would black out the room in case you wanted to sleep in (which we did). tip: when you arrive at the front with your baggage you can walk to the left and curve around to the elevators to avoid having to carry all your baggage up the very large set of stairs when you first walk in. we did not know this and carried our heavy bags up all those stairs... which was not fun. dont expect much help with your bags unless you ask for it. overall i would not recommend this hotel for a normal visit but would recommend it for a good priceline bid.',not_happy
id12175,' i spent - wonderful nights at the crown plaza just last weekend. my room was beautiful view was great and the staff was exceptional - from the bellman with the bags pointing out various points of the room to the front desk maid staff and doormen. my best experience was with our waiter richie and georgio the manager - they went out of their way to make our meal pleasant and friendly. this was my second trip and i will definitely be staying next year when we come to visit.',happy
id12176,' i held my running club is annual christmas party in the banquet room and everything was great. the staff was extremely friendly and helpful. the room was set up when i got there and the staff helped me rearrange anything i needed. the general manager ana is great. she kept in touch with me from the day i first went to the hotel until after the party was over. the rooms were nice and very clean. i plan on having the party at the hampton inn again next year. hot breakfast is included with your room.',happy
id12177,' louis pierre regal french muralist has -- canvases upon the ceiling of the palmer house foyer my picture shows the ongoing renovation that hilton management value. well done to them. had a drink here it was very busy for a sunday afternoon comfortable cocktail bar very clean and friendly professional bartenders. the location is great central to downtown chicago loop area art institute golden mile theaters and art colleges shops etc. it is all happening here.',happy
id12178,' i need a decent low priced place to stay when in dc. the channel inn was that. it is a older place that could use a fresh coat of paint but i did like the friendly people who made me feel welcome. close to metro which i appreciate',happy
id12179,' i stayed at the handlery in august of this year and was really looking forward to staying there as it is one of the preferred hotels that the company i work for sells. we are always provided with info on the hotel which is great and are shown the pics too of the rooms... they never show however the rooms not yet renovated... which happened to be one of the rooms i stayed in. i had booked for a twin room ( - beds ) as i was staying with my brother and even reminded the lady at checkin too when she gave us our room number and key and we opened the door to our room there was a small looking room with - queen bed in it... after fixing up the mess we were given another room with - dbl beds which was the most important thing to us. i hope that the renovated part of the hotel looks great cause the rest of the hotel is nothing to write home about. the location is great though right across the road from union square... that is where the hop on hop off bus goes from and also macy is and a few other department stores are right across the road too. other than the mix up with the room and the state of the bathroom we had a somewhat pleasant stay at the handlery.. if i were to go again i would call to make my reservation and make sure that i get one of the new rooms that are pictured on the website..',not_happy
id12180,' i had booked - nights in the hotel lawrence after a business trip to dallas due to its location next to union station. the staff were helpful checking me in. on the way to my room i already noticed rubbish bags lying around in the corridors. my room was small brown and certainly not in the style of a european boutique hotel rather a run down motel room. and worst of all although the bed gave the impression of having been made it was clear that the sheets had not been changed from the previous person! also the bathroom was very small and the bathtube was dirty. i checked immediately. i was offered an upgrade which i declined and had to pay for one nights stay. i would not stay in this hotel ever again. i called the sheraton (also downtown) and got a nice big clean room with a plasma tv for only -- usd more oer night.',not_happy
id12181,' we stayed here following other reviews! this place is passed it is prime and is in serious need of a renovationboth with the premises and the staff! after getting in late we decided to eat at the restaurant. the food was horrible and the service worse the breakfast inthe morning was just as bad we were happy to leave',not_happy
id12182,' we enjoyed out stay at the tremont though it would not suit those looking for a shiny new hotel. the old-fashioned touches appealed to us including the elevators. it is a block from michigan ave and the magnificent mile also - block from the hancock tower. the staff at the front desk were always friendly and helpful. our room was decent sized clean with average decor and very comfortable beds-linens. the a-c worked well which was important because we were there for a heat spell around labor day weekend. there is no business center but there is wifi. ditka is restaurant is adjacent to the hotel and our continental breakfast (included in our rate) was very good. we had a special birthday year rate so it was an excellent value for us especially given the upscale neighborhood. we would certainly return to the tremont.',happy
id12183,' back in london after a trip to memphis with my sister from saturday to thursday and had the most welcoming reception from all the staff there. the room was immaculate with the most comfortable beds we had a double each which was a special treat! the staff were very accommodating and helpful when asking directions for the sights too - gracelands left me speechless wonderful place-civil rights museum - very informative and deeply moving-sun studios - excellent-rock & soul - excellent and stax museum very good too. beale street is the place to be especially bb king is blues bar with live music every night..shame weather was a bit cloudy to do the paddle steamer trip but just travelling on the trolley bus was a treat enough..trolley bus drivers also very kind and friendly as well as the blues city tour bus drivers too..an unforgettable fantastic stay and left with wonderful memories... well done holiday inn select for having such professional kind and warm staff that made me and my sister feel like we were properly looked after and feeling like home.',happy
id12184,' nice location very close of all the attraction in philadelphia.room clean and excellent service at the desk.the staff welcoming and available when you need them.the ac are very clean too.the price around ---$ is ok for the section of the town .- larges beds very comfortables.',happy
id12185,' my family stayed here in may -- and thought the location was excellent right by times square. we were unable to get an adjoining room so our two teenagers had the room next door which was not ideal. but otherwise we were delighted. it was comfortable clean and relatively peaceful considering the location. the staff were super helpful. i needed a needle and a sewing kit appeared at my door almost instantly. cafe en deux trois opposite had nice breakfasts and youre right in the heart of restaurant and theatre district close to fifth av and short walk to grand central so great location. i would definitely stay there again.',happy
id12186,' you cant beat the location of the omni particularly if you are shopping in new york. i expected a little more from his storied hotel. there really isnt anything grand about it. small lobby smaller but comfortable rooms. service was fine nothing remarkable. and it is not inexpensive. lastly ive never had such a bad view in a ny hotel. we basically faced an alley. depressing',not_happy
id12187,' i went trough a surgery at jhh and i had to stay in baltimore for the recovery.i stayed here and i had a very peaceful and comfortable recovery. this hotel is the cleanest the friendliest and it is very affordable. if you need to go to inner harbor at baltimore or anywhere in downtown baltimore this is the place to pick! :-)',happy
id12188,' we arrived in the late evening after a day of beaches and sightseeing. we easily checked in and were off to our room. it was a big and very nicely decorated room. everything seemed very updated. we had a nice view of la. the room had a thermostat to control the cooler which i liked. we were however shocked at the size of the jacuzzi. there was room for about - adults which doesnt make much sense for such a big hotel. there were two saunas a wet and a dry. you park across the way in a parking garage. the parking spaces were pretty small so a lot of the cars seemed to be almost touching. so watch out for that! in order to leave and come back you have to have a parking pass from the front desk.',happy
id12189,' i stayed at this hotel two nights in october on business. the rooms were quite comfortable - tastefully decorated and large. the cookie they gave me at check in was scrumptious! the bath was very spacious and the towels fluffy. the bed was extra comfy because of all the extra pillows. i ate in two of the restaurants. the bar on the first night - they have great hour specials and my meal was quite filling. the home made potato chips are addictive! the breakfast buffet was okay - but it was only $-- for all you can eat. i would definitely recommend this hotel and id stay here again.',happy
id12190,' this hotel is the bomb. the decor is super cool the bed is like a cloud and the neighborhood is fantastic. love the courtyard view with a pool. you hardly know you are in nyc it is another world. totally enjoyed it and would stay there again in a heartbeat',happy
id12191,' i stayed at the ritz for one night during a recent business trip. i was upgraded to a junior suite upon check-in. the suite was huge. it included a front hall with coffee service area a living room space (sofa arm chair coffee table) a king bed and then a hallway which leads to the large closet and large bathroom. there was a separate bath and shower. the shower had a no-fog shaving mirror in it but it was up too high for a short lady like me to even see myself. double sinks also in the bathroom. my view however was the rooftop of a lower level of the hotel with some trash on it. not a nice view. there was an ipod dock in the room which also served as an alarm clock however it was hooked up to the light switch so it wouldnt work without the lights on. there was a dvd player in the room as well. it was a very nice set-up. the negatives--the bathmats were a little threadworn one of the faucets was really loose and i kept stepping on what must have been a tack in the rug by the bathroom. something sharp sticking out. also i personally hated the bath products offered. they were bulgari and smelled of strong perfume. if you are sensitive to scents dont even open the soap. it is really strong. the pluses for this hotel were the staff and service. we were able to use the house car for all our travel needs. we just needed to go short distances within dallas and were offered the use of the house car which was free and the driver works for tips. it was a bentley. it was gorgeous. the concierge worked with us to find a dinner option that would suit both my picky co-worker and me. i made a call for laundry pick-up and they were at my door instantly. they were able to press my suits within an hour. it was very helpful. we received a note from the hotel manager upon check-in and the front desk also left a voicemail to make sure we were with our rooms. business services in the hotel included - computer stations and free printing. i didnt have my laptop so not sure about wireless services. there is an atm onsite hidden behind a door near the front desk and there is also a station there to print out boarding passes from all airlines if need be. everyone in town recommended the hotel restaurant fearing is but we wanted to get out of the building so we didnt try it. but it looked busy. room service was timely but nothing special. overall a great business hotel option in dallas. i would return...just to ride in the bentley again.',happy
id12192,' stayed here for a business conference. not chosen by me. nor do i think i would choose to stay here if i was actually paying for it. located away from san diego downtown so a car is definitely needed if you want to see any of the sites in san diego. service at the hotel was great but the room decor was something from the -- is. as clean as possible given the age of the rooms. pros: -great pool and fitness area. -nice restaurant with fairly decent food. -fun bar area cons: -age of the rooms -hot water: stayed in tower --- and had to run the shower for --min each morning before getting hot water. -farther away from san diego than i would have like -equipment for rental for water activities was older and rundown',not_happy
id12193,' a beautiful hotel inside and out. it had friendly staff that asked each time you went by the desk if they could be of assistance and i had a very comfortable room. i was concerned though that the tub drained slowly and i could feel the soap scum from previous bathers. i told the desk staff directly about the problem and they were very courteous appropriately apologetic and very prompt to get someone to snake the drain but no one ever cleaned the tub. i took a shower the next day. the hotel otherwise looks and feels very comfortable and the staff responsive enough that i would certainly try it again to see if this was just an exception.',not_happy
id12194,' hadnt been to san francisco for years. had a meeting and afterwards enjoyed the city. fabulous location- close to anything desired. concierge was informative and extremely helpful. give them a --!!! front desk most helpful with things concerning the hotel. room had great view and was a wonderful retreat for us at night. would stay there again without reservation!',happy
id12195,' we stayed there for one night in august ----. made the reservation online. got a call from the front desk agent to confirm that we were still coming. hotel is right next to the interstate so it is convenient for travelers. room was in good condition. cleanliness was good. bathroom could get some improvements done it was good enough for us but some people might think it was not enough. the room has a fridge and a microwave. tv has most important channels. front desk staff was ok not the friendliest. i did not like that my cc would be written down on the check in paper i hope that information will be destroyed eventually. biggest complaint is the wifi. we could not get a signal in our room at all. it was not a big deal since we checked in at - am and left the next morning but others should be aware of this.',not_happy
id12196,' fortunate enough that i am in ny for work. i have been in - hotels and i like this one the best. however; due to my experience with the unprofessionalism of the front office management i would not recommend this particular location to anyone working or vacationing.',happy
id12197,' the location may be good but it is not worth the stay. the rooms are tiny. they asked if i wanted a room high or low so i asked for one as low they can go and the front desk clerk have me one on the --th floor?! the room was right next to the elevator (literally - feet away). it appears that all the rooms are like that. the ac constantly blows no matter what you set the temperature at. also the cookie was burnt and hard as a rock... try again doubletree.',not_happy
id12198,' this hotel is top notch. the king suite was roomy and clean. no bugs. the staff pleasant and accommodating. the only downfall was the dining room a little pricey but with so many places to eat in times square it was no big deal. the fitness centre was great and had hand weights and yoga mats. we were on the --th floor and it was quiet at night. would definetly stay there again. the greyline tour buses started their tour across the street and the discount ticket booth for broadway shows was also there.',happy
id12199,' we checked in for our - day stay only to find our room had a large fan in the middle of the room trying to dry out the wet carpet. all other king rooms were taken accept for a handicapped room which we declined. the desk clerk offered us a suite with double beds which she would give us at a lower price. we accepted her offer. however at checkout we discovered that we were charged the higher rate. once again we thought that we had the price straightened out when we left the hotel. we returned home to find out that once again the higher price was charged to our credit card. now we are trying to get the charge corrected without success. in addition at check out we tried to tell the clerk about two plumbing problems that we had with the room. the clerk did not want to know what was wrong she angrily snapped back that the pluming problems would be fixed eventually during renovation and she did not need to know what the problems were. it may be a good location but that is all i can say about this hotel never again.',not_happy
id12200,' i stayed at four points for a girls weekend. there were - of us sharing one double room. it was comfortable - especially the memory foam beds! each day when we returned to the room after being out not only was the room clean but it also smelled great! the service was just fantastic. front desk staff were helpful and friendly. the bellman was cheerful and courteous. the location is very convenient and easy to find. i would stay here again.',happy
id12201,' we had a wonderful time! the staff is unbelievable and the service impeccible! highly recommend to all!',happy
id12202,' what a great stay at a friendly efficient pleasant clean and high-end hotel. they take care of every last detail and dont forget the important things like the kiehl is lotion skin and hair products which ranked high on my list of great surprises. the bartender was knowledgeable about all of the libations available. on an unrelated note i met the assistant to the ceo of thompson hotels and her guest and she were able to give me a lot of great friendly tips on the hidden treasures of the city while having breakfast at jane. she was a great representative of the hotel chain and i really used a lot of her friendly tips. a plus all around.',happy
id12203,' stayed for - nights with the family and friends. we took advantage of the free shuttle that the hotel offers to the downtown area. parking however at the hotel is a bit pricey at $-- per day and room rates were $--- and up (just my opinion). jimmy is on broadway inside the hotel is worth trying if you dont feel like heading into town.',happy
id12204,' the hotel itself is beautiful. the desk agents and concierge were very helpful and polite. service and food in the lounge was very good. the valets and doormen were spotty. the rooms were nicely decorated but on the small side and without good sound proofing from hallway noise and adjoining rooms. also there was an odor in the room like the kitchen was being vented directly into it. it was like chicken frying in old oil. ahd this was on the gold concierge floor . location was excellent. overall if not for the smell in the room which was really quite strong would have been an excellend stay.',happy
id12205,' brenda castillo was so easy to work with and her attention to detail and willingness to help was incredible. she was always available always willing so knowledgeable and we cannot tell you how much they appreciated her efforts. the ballroom that you set up for the wedding ceremony was perfect. the chaparral room is so beautiful with its ----degree view of the city and it was set up to look so lovely. the food was delicious and the bartenders and wait staff were great. our guests were so impressed with their accommodations and the hotel’s amenities and your staff is beyond compare. from the immaculate rooms excellent service the draft media lounge to the breakfast buffet and the fabulous food at the wedding everything was five star! and we haven’t even mentioned the proximity of your hotel to dallas’ fabulous arts district.',happy
id12206,' ive been staying at hudson for -- years its our corporate hotel. the service was good and friendly but beware of staying here is you are not some club kid: checked in a -am after a long flight from the west coast and room was not ready no big deal but how many stays do i have to have in my history to assure a room hours and hours after the check in time? never accept a room facing the inner courtyard on the lower floors. the music from the lobby and bar come right through the wall. on my last night i was able to get about an hour of sleep before my -am wake up call (the bar closes around -:-- am) nothing really worked in the room: tv remote dead ac-heat did not work and when it did had a lound knocking noise. also the window was sealed shut (i could not even open it for the approved inch or two of fresh air) if you are on a good rate and have a quiet room its ok if you are staying on business and need to make morning meetings stay at another property.',not_happy
id12207,' i stayed here for - nights for a work conference along with a bunch of other co-workers...we could not wait to leave. overall the hotel itself was nice but the surrounding highway-train-siren-airport noise far outweighs the nice parts of the hotel and my stay as well as my co-workers pretty miserable. pros: - nice rooms comfy beds - decent simple gym - good cardio equipment with tv is (weights not great for someone who wants a good workout) - location good as far as walking to stores restaurants etc....close the the harbor and airport - helpful friendly staff cons: - like i said the noise was awful. the hotel is literally less about -.--- miles from the airport so planes are constantly flying by. - the hotel is right in the city and literally surround by the main highways. on one side of the hotel the rooms lookout onto the main highway (the traffic is constant even in the middle of the night - cars trucks motorcycles can be heard very clearly). after an awful first night is sleep i complained to co-workers that i wanted to move my room to the other side of the hotel. they told me not to because the other said was worse - the other side faces the train which ran constantly and there was a police station and hospital with constant ambulance running. several of my co-workers brought their families along to extend their stays into the weekend. i know - of them that canceled their weekend reservation and moved to a different hotel because the noise was so bad! - thin walls - no free breakfast - not even something small like cereal bananas muffins...the buffet is $-- and dont even get me started on room service. i paid $-- to have raisan bran and fruit delivered to my room. annoying. i will not book a room here again and would not recommend it to a friend. if you are not a light sleeper this hotel is nice. - noisy ac...whenever it would shut off it would make this super loud bang and scare the crap out of me. as you can tell i am the worst sleeper! (i even had a sound with me and ear plugs by the way but they did not mask the hotel noises). try the westin which is a few blocks away. it looks really nice and it is in the middle of the gas lamp shopping area and has no major roads are around it.',not_happy
id12208,' first of all we loved the design of this hotel. the public and private guest rooms are luxurious quirky and spotless. i really wanted to love the service too but we had a few glitches hence the less than perfect rating. we found our room to have plenty of space with a fantastic wall sized window overlooking relatively quiet crosby street. even though it is an expensive place i think you get your money is worth by new york city standards. the room had a king size bed with frette linens an ipod flat screen tv radio bathrobes mini bar and ample closet space. everything feels brand new and as though a lot of thought was put into the quality of the materials used and the little details. i especially liked the little window seats and textures used throughout the grey and lavender room. the grey marble bathrooms are a decent size but not huge. our room had one pedestal sink with a ledge running behind it to store your toiletries. the large shower had amazing water pressure. now to the minor gripes. we found the service to be up and down. chocolates and a welcome note on our first night but no sign of housekeeping on the second day until we called to request it late in the afternoon. our electronic key stopped working mid-stay and requests from staff ranged from totally helpful to brusk depending on who was manning the floor. our one meal at the hotel was one of those experiences that had me looking around for the candid camera. my husband and i each ordered the crosby breakfast because it appeared to be the lightest and most simple meal on the menu (eggs yogurt fruit and bread). the joke was on us because the servers brought each item on large separate plates to our table (muffins! croissants! toast! scrambled eggs! yogurt! berries! melon! jams! jellies!) they actually had to start putting plates on an adjoining table because there was no room for the eight plus vessels that arrived. i mean i appreciate that we were getting our money is worth (at about $-- per person) but the whole episode was kind of awkward and unnecessary (not to mention an absurd waste of food). so as much as we loved the hotel i cant say we ---% loved our stay. i would like to give it another try but i am staying away from the restaurant.',happy
id12209,' on the minus side: carpet and beds showing their age tiny bathroom thin walls. on the plus side: free wi-fi in-room mini-fridge and microwave extensive free breakfast buffet friendly staff conveniently located to many restaurants and stores. overall a good value if all you need is a place to sleep and a free breakfast for no more than - nights.',not_happy
id12210,' very convenient to the airport. clean big rooms friendly staff. i am not sure what else you need! this is not a hotel for a vacation after all it is a business and stay overnight kind of place for lax. hotel restaurant was very good both for dinner and breakfast (landings) and medium priced. did not check out pool or fitness center. i am not sure what the complaint was about the shuttle to the airport. it ran every -- minutes -- hours a day. driver courteous and helpful. desk staff very friendly and helpful. being just off century blvd and the --- freeway there was a lot of traffic noise all through the night and if you are a light sleeper ask for a room on the opposite side. i would expect any hotel near the airport would have the same problem as most are on century blvd. beside the traffice noise the business center was very expensive to use so there is an internet cafe across the street at much better rates (although crossing century blvd was hazardous!). for short stay hotel was very adequate.',happy
id12211,' stayed at the michelangelo for our -st anniversary and were quite pleased with the overall experience. walking distance to all the theaters!',happy
id12212,' we recently spent - nights-- days in lower manhattan and this hampton inn was ideally located for us. within walking distance to the southstreet seaport brooklyn bridge and the subway. we were also able to walk to ground zero. the staff were extremely friendly and helpful with directions etc.; and the complimentary breakfast was very substantial.',happy
id12213,' my boyfriend and i stayed a night at this best western over halloween weekend. we actually enjoyed that it was not so close to baltimore city especially on such a busy night. we felt relatively safe. while --- is next to the hotel i did not hear much noise from the traffic at all. the room was quite clean and very roomy for the price we paid ($--). the bathroom was a little shabby but not disgusting as ive witnessed in other places. it is conveniently located up the block from several shopping centers which saved us money on food before we ventured on our trip to the city. overall id say that if youre looking to spend one or two nights in a relatively safe clean place and have access to a car and are willing to drive to get to attractions then this place is definitely worth it for the price.',happy
id12214,' i wish i had read these bad reviews before i booked as they all came true. they made a mistake with my parking bill there is nothing in the area except for a lot of harassing homeless people the hotel does look run down the heating-cooling system was so extreme even when i change it but a few degrees and mildew in the washroom... i guess i should be happy that i didnt have anything stolen like another guest! tip: book elsewhere.',not_happy
id12215,' was there for the steeler-colt playoff game and spent two nights.couldnt check in till -pm !!two hours behind.hotels packed all weekend and two people working the check-in counter.overpriced with small bathroom and mine had a clogged sink that made noise all night as it drained.also the hvac(heater-cooling) unit kept me up most of the night.parking is additional $---day and taxes unreal. making my two night stay and usa today paper costing me almost $---. the bed and sheets and pillows are to die for i must admit.shula is steakhouse is - star from any of the steaks to the service and very satisfied there.the best thing about the westin is the location with connecting bridges and the bed itself not worth $----night in my mind.',not_happy
id12216,' i had the room with a community bath on the floor. it was very neat and clean. the room was small and had a bolster bed sink and closet along with a tv on the wall. i was there on business so i just basically needed a room to sleep in with an iron and ironing board (which this one had). i was very pleased with the value. it is in a historic building with a doorman to keep the riff-raff out. they had valet parking but i just took the lorrie is shuttle to and from the airport and either walked or cabbed where i needed to go. the shuttle was a great value too. the front desk and concierge were very helpful and friendly. it is very green . they used energy efficient light bulbs shampoo - soap were environmentally safe and there was a ceiling fan. i would definitely stay there again.',happy
id12217,' the hotel was postioned well however the hotel owners really need to start thinking about spending some money on the rooms. the bed we had was about -- years old lumpy and noisy the pillows were way past their life expectancy and the linen didnt feel clean not sure if it was because it also was about --years old or just not cleaned properly. two out of the four nights we stayed we had no hot water and two days in a row i had to ring housekeeping at -.--pm to come and make up our room from the night before. out of all the hotels we stayed in usa for our three week holiday this was the most overpriced hotel for the standard of them all !!!',not_happy
id12218,' while i only spent about six hours at the lax courtyard hotel i was impressed with the service property and convenience. the reason for my short stay was an early morning flight out of lax. i arrived at the hotel and the valet immediately took my car. valet parking is only $--.-- per day which is very reasonable for the lax area. check in was fast and efficient. i received my preferred room type a king non-smoking room. the only reason check-in took more that -- seconds was that i wanted to prepay the four day parking charges. my room was #--- facing the airport to the west. i was a little concerned that it might be noisy but the rooms are very well insulated. it was a very quiet room. as expected from a marriott property the room was spotless and smelled fresh. the room was excellent! it had a layout that i have never seen before. it was quite large with a wardrobe unit dividing the room into a work area and sleep area. the desk was excellent with a good office style chair complimentary hs internet connection and a good work light. the only thing missing was easy to reach electrical outlets (they were under the desk). the bath vanity was well lit and had a granite top and a small refrigerator under it. the bathroom had a large tub-shower combination and a great and unique shower head. there were plenty of towels. the king bed was comfortable but was not one of the new super comfortable marriott beds. there were five foam pillows in my room rather than the typical courtyard mix of feather and foam pillows. the bedding was the new style that is changed with each guest. the entire wall next to the bed was windowed. across from the king bed was a sofa the bureau and tv. the tv had the expected cable channels as well as ppv movies. lighting in the room was excellent. the only thing that i missed was easy to reach electrical outlets. i think this hotel was built just before marriott started installing lamps and lighting fixtures with electrical outlets in them. i wanted some milk to drink before retiring for the night. i went down to the lobby bar and the when i asked the associate if he said he would be glad to get me either -% or fat free. while waiting for my milk i noticed several people eating at the bar which makes me think that food is served around the clock at this hotel. also in the lobby area is a business center and the market with snacks soft drinks beer wine and ice cream. i asked for a -:-- am wake up call and it came on-time. the bill for my stay had been slid under the door and was correct including my prepaid parking. exiting the hotel the valet asked if i needed a ride to the airport and he immediately brought the van around. i was through security at the american airlines terminal -- minutes after my wake up call. this is a great hotel if you have an early flight! every associate that i came in contact with at the courtyard was very friendly and helpful. the hotel is very close to lax and is easy to get in and out of. i can recommend it highly.',happy
id12219,' i stay at this downtown chicago hotel a few times a year on business. it is only a few years old and the rooms are spacious with modern decor. the staff is friendly and there is a very good complimentary breakfast. this hotel is a good value for downtown chicago.',happy
id12220,' we were coming back from mexico the weekend of hurricane irene. our flight to charlotte got in around -pm but unfortunately our flight to new york at -pm got canceled. we couldnt get a flight for days so was forced to stay in a hotel close to the airport that could shuttle us back and forth. we chose econo lodge because of the rate. however after staying for two nights ---- & ---- i have bed bug bites covering my body! i was grossed out with this place initially and my boyfriend told me i was being dramatic. our first night there was saturday i woke up sunday morning with - bites didnt think much of it considering them mosquito bites since they are similar. woke up monday with a few more bites still thinking mosquitos since i laid out by the pool on sunday. now i am home in ny and it is wednesday (- days later) and i am absolutely covered in bites. from my ears to my ankles thighs arms hands neck and my face. please do not stay here. i used to stay at a lot of economy friendly hotels because of the prices. but i can tell you i will never ever stay at one of these hotels again. i had to pay to go to the doctor pay for prescription drugs pay to bomb my apartment pay to get bed bug cover for my mattress and pillows and pay for laundry of all my clothes. our room was ---. i am calling econo lodge now to yell at them. youve been warned',not_happy
id12221,' i thought this hotel was down right awful after reading the reviews. my stay was total opposite. during my stay all of the employees were professional nice and willing to assist us in anyway. yes the rooms are small but it didnt matter to us. we (three ladies) left our room about --am and didnt return until after midnight. we didnt go to nyc to stay in the room. we also saved lots of money by eating breakfast at the hotel. we were able to have great dinners due to the money we saved. we also felt safe with the hotel is location. i would definitely recommend this hotel.',happy
id12222,' walked in off the street with no reservation during a convention with no good rooms to be had anyplace else nearby ended up with a room at the mosser right away. spent - nights in shared bath single and - nights in a private bath single. amenities were as advertized. both rooms were spotless with interesting colors and decor you wont find at the likes of a hyatt or sheraton (not to knock either of them). shared bath facilities were clean every time i needed them. private bath was squeaky-clean. paint and carpet in lobby corridors and rooms were new. maid service every day; towels linens and bespreads were clean. staff was friendly and helpful. rooms are small but i was very comfortable and did not feel cramped. dont go in expecting or needing a large table to put the laptop on or tons of extra floor space and the room size wont be an issue. good location close to shopping soma bart-muni rail & bus plenty of taxis to hail. transportation to sfo a breeze arranged at the desk. also right across from the marriott so you can point and laugh at all the people who paid three times as much as you did for a bland room with a bigger tv.',happy
id12223,' location was excellent and rooms were very nice. loved the overall experience. would have to say though that the lack of being able to print boarding passes lack of consistent delivery of solid doormen services were a bit disappointing...but overall great value and great location.',happy
id12224,' ive stayed at the w in san francisco many times before. this last visit i spent three nights and it was an excellent stay overall. the lobby has recently been redone and is much brighter than previously. they did a nice job. the staff is extremely attentive and plentiful. i had a corner room on a high floor with a great view of the city. the rooms are quite large and have lots of sitting areas and the usual comfortable w beds. the desk is very well setup for work and there are plenty of plugs and both wired and wifi for internet use. the wifi was usable but a bit slow. only two complaints about the stay: -) the location of the toilet paper roll is ridiculous. this may sound silly but it is actually very annoying. -) water pressure for the shower was low regardless of the setting. co-workers reported the same issue in their room so i suspect it is a water saving technique. overall great hotel and staff.',happy
id12225,' our stay at the travelodge was excellent. the room was comfortable and the view of the inner gardens made it seem as if we were somewhere far from la. the personnel were extremely kind and helpful making sure that our rather large gathering of family was comfortable. we asked them to give us plenty of time for a trip to the pier for a cruise to mexico and they awakened us with time for breakfast next door and for the taxi. i have stayed here before taking a late flight to indonesia and they allowed me to stay until i had to go to lax and i stayed on my return enjoying a restful sleep before boarding an early plane to the east coast.',happy
id12226,' just spent a long weekend at the ob hotel no special occasion just a quick getaway. as usual my wife and i were greeted by the friendly and always helpful staff. our corner room had a phenominal view of the ocean and the pier not to mention a great long view of newport ave. the atmosphere is so relaxing and welcoming. ther pet friendly policy means no leaving our baby at home. there is no better place to people watch wave watch eat drink and be merry! we already reserved our next long weekend. you simply cant go wrong at the ob!',happy
id12227,' you will be blown away by the service level of this little gem. it doesnt look like a lot from the outside but once you enter it has a charming melrose place courtyard. excellent sized rooms for the price. the shower was a lilttle under powered and we had a queen bed mattress on a double base which was a little difficult. the location is a -min walk up to the touristy bits which is very handy. i would not hesitate returning here anytime i holiday in la again. great work ladies and gentlemen!',happy
id12228,' the rooms were well sized and nicely appointed. after reading other reviews i was anticipating a see through shower space--not the case. the bathroom door is frosted glass and then the shower is past another marble half wall. i thought it was plenty private. however the two issues i did have at the hotel were with the temperature in the room and the blinds on the windows. the windows had wood slat blinds that may as well have been open for how much light was streaming into the room. i am not an early riser and even after a late night there was really no way to sleep past -:--am. there were no curtains or even rods or hooks to try to diffuse the light with a sheet or towel. if youre up early or stay in the winter when it is darker in the morning you may be fine but if youre on vacation and want to sleep in you may want to look elsewhere. the temperature in my room fluctuated between -- and -- degrees--yes that is right nearly -- in the hotel room. after calling the engineer because it wouldnt dip below -- we decided to move to a new room. the new room (west facing) received afternoon sun through the closed blinds which heated the room to a whopping --. though we had the thermostat set for -- it never dropped below --. we called the engineer in again to try to remedy the problem. hotel staff informed us the thermostats didnt individually control the rooms because it would fluctuate too much room to room so it was controlled centrally by the hotel. when we complained it was too hot they apologized but said if it was changed then other rooms would be too cold. needless to say i saw staff delivering box fans to guest rooms. if it were an inexpensive or discount-travel hotel you could probably write off the problems but for a nice hotel i expected much more.',not_happy
id12229,' i stayed at the moore for one night (a sunday). my room was on the fifth floor and all night long i heard trucks and buses thundering by. it was so loud i didnt get any sleep. i even had earplugs but the noise was so loud it couldnt be blocked out. i would not stay here again because it was so aggravating. now if you are a deep sleeper you will be ok! also be aware that the hotel has no airconditioning. this wasnt a problem the night i was there but during warm periods it would be awful. a positive aspect is that it is very close to pike place market.',not_happy
id12230,' i stayed here one night in july ---- for business. the previous night i had spent the night at the embassy suites in downey ca so i was able to do a direct comparision. the embassy suites at lax was over $----night compared to $--- at the downey location and the rooms at lax were less updated especially the bathroom. the window had this weird film over it so that you couldnt see outside. i kind of felt like a prisoner in my own room. it looked like a sliding door so i tried to open it and it triggered some alarm. so needless to say there wasnt much of a view. the inside of the hotel was nice lots of plants everywhere and there was a convenient shuttle to the airport only about a - minutes ride. the room served it is purpose by giving me a place to sleep but i found the room to be overpriced and if i was traveling on vacation rather thatn busienss i probably wouldnt choose this hotel again.',not_happy
id12231,' we booked this trip for our anniversary on hotwire thinking that thier comparison to the crown plaza would make this a great place to stay and we were excited about the location. however when we arrived at club quarters we were put in room with two twin beds and told that was all that was available. after calling down to the desk and requesting the change they managed to find a room with a queen for us however our room keys did not work so we had to visit the front desk a third time for working keys. the room was extremely small which wouldnt have mattered except that the tv was off to the side of the bed and only one side of the bed could view it past the wall. the room was stifling hot when we entered so we turned the air conditioning on and it eventually cooled off enough for us to fall asleep. however we awoke at - am suffocating in heat and we could not get our unit to produce any cooler air. the front desk so helpfully told us our unit must be broken and our only option was to sleep with the window open. several issues with that were that it is downtown philadelphia and there was no screen so not only is that not safe but we had mosquitos flying around the room in no time and me with the welts to prove it. the staff so helpfully brought up a fan for us to use that must have been sitting in storage for a long time because it was covered in dust that began blowing around in chunks when we turned it on. at this point it became hilarious how awful this stay was. in the morning they went to check us out at the kiosk and i stated that i wanted them to know that our night was miserable and found it hard to believe they could charge us full price for a stay like that. that staff member was very polite apologized and gave us a voucher for a free stay at any location within - year. that did help but im hoping we could have a better experience somewhere else. to top it all off when we returned home there was a $-- charge on our bank account from club quarters even though the receipt proves we had no charges at checkout. when i called cq they patronizingly explained this is a common authorization fee that my bank is now withholding so i should call the bank to find out how long until it is removed. when i called the bank they assured me they are not holding the money but rather club quarters needs to release it. i called the hotel again and the staff person was more annoyed and tried to tell me it is not actually a charge but if it is listed on my bank statement as a charge id like to see it gone! he said he will contact my bank to get it resolved so well see how long it takes until they remove it. i cannot recommend strongly enough finding another place to stay in philadelphia.',not_happy
id12232,' my stay at the hyatt was everything i would want from a hotel. simple helpful staff and good food.',happy
id12233,' although the location is perfect the hotel is not. our two-room suite was disgusting. the floors were stained there was trash on the floor left from the previous customers shower didnt drain well moldy shower curtain only one clock radio for two rooms. the walls are paper thin so you could hear the people in the room next to you say anything. the controls on our air conditioner were broken and you couldnt adjust it at all. the hotel itself is in desperate need of a remodel. i recommend you spend a few more dollars and stay at a nicer hotel.',not_happy
id12234,' location was great and room was fine though dated (cracks in tile under sink faded carpet. my main complaint was that i was there with my - year old son and the large window facing broadway opened completely. no screen no nothing just stick your head out and gaze down broadway. this was a concern for me since i had a young child and the hotel could not relocate us to another room. i noticed - from the street - that looking up there were many windows open.',not_happy
id12235,' checked in here after issues with previous reservation at another location. appears to be a family run hotel. they were all friendly but didnt speak english very well. check in was smooth enough the room was close to the front entrance and it was late (after -pm). the room was non-smoking and pretty clean except for a few carpet stains and a stain on the bed skirt. the sheets and pillows appeared clean and the bed was fairly comfortable. the bathroom was a bit small and i wished the vanity was bigger. - light in the room didnt work but the other - did - so it was okay. there were only - washcloths and - hand towels in the bathroom with - bath towels. we went to dinner came back and went to bed. breakfast was sufficient - the hot foods were hot and the cold foods were cold. everything was in enclosed cases so no worry of flies or anything as i saw in a previous post. even the fresh fruit was wrapped in cellophane. i asked the desk clerk for sunscreen - he thought i wanted hair conditioner. i told him sunscreen and pretended to rub my shoulder - he went in the back and brought me body lotion. i told him to never mind. later that day i wanted to shower since it was over --- degrees and i had been outside a lot. unfortunately the bathroom light would not come on. i went to the front desk and told the young girl and gave her my room number. she went back inside the office so i figured she was getting someone to come fit it. about -- minutes later - we still did not have a light in the bathroom. i went down to the front desk again and told the young girl we still need the light fixed - she said they would move our room. she gave me new keys and we started to move to the new room - which was clear on the other side of the hotel. we went from a non-smoking room to a smoking room (although it didnt smell smokey). this room did not have any towels in it! so we packed up the towels from the first room and moved them with our luggage to the -nd room. i wanted to make sure the front desk knew we did that so they didnt think we stole the towels! i told the desk clerk on our way out that evening and he said oh you need towels? i said no we took the towels from the first room with us to the -nd room . he says okay i get you new towels . i said no we have towels we are good and left. when we came back the hotel was locked up tighter than a drum! we couldnt get back in! the desk clerk came to the window and asked us what room we were in and then came out and unlocked the door for us. all in all the stay was comfortable the rooms were clean and the food was sufficient. the only thing that would have been nice was to have less of a language barrier between the staff and guests. some english lessons are in order for this family if they choose to remain in business in this country. if i dont stay there again that would be the only reason why.',not_happy
id12236,' an amazing location and a reasonable place to stay but: - $-- per day for internet access (i know this is common in hotels but still a bit steep - plus starbucks is next door and gives that free to customers) - $-.-- per bag to store it with them when you check out if you have time between flights and check-out - very inefficient check-in with a long queue and only one member of staff - needs refurb - nothing extra in the room (no water tea-coffee etc) id stay about -- - -- blocks south when i go to nyc again - youll find it a bit more central to everything you are likely to want to see',not_happy
id12237,' location of this hotel is not too bad. walking distance of willis (sears) tower. however the service given by the associates is not the best. some were friendly but most just didnt get it.',not_happy
id12238,' i had five nights at this hotel. it is old and quite tired but in a fantastic position. i asked for and got a room that was quiet and up from the street. (----) there was no view but i wasnt spending much time there. it was perfectly clean and had everything i needed although a coffee maker would have been nice. i found without exception that every one of the staff i spoke to was pleasant and extremely helpful. if you make the effort with them you get so much more back. the small restaurant adjacent (lindy is) do an excellent - course dinner for $--.-- with vegetables!!!! so at the end of a long day it is convenient. lots of other places nearby. i would certainly go back.',happy
id12239,' we were very pleasantly surprised at the caliber of this hotel. was prepared for it to be the typical older hotel near an airport given the good price we were able to snag. but it just turned out to be an older exterior very nice lobby very nice rooms very good value. upscale if you dont mind that word. beds are extremely comfortable rooms spacious enough yes slightly older bathroom fixtures-tile but not a speck of dirt and nicely updated furnishings. like peabody traveler we stayed there the last night of a trip to la so that wed be near the airport and wed do it again. front desk staff was very professional but friendly and made our special request to be on an upper floor facing the runway happen in a heartbeat - my husband loved watching the planes and the runway lights at night. we shopped in the gift shop used the fitness center (son commented it was hot in there) and ate breakfast buffet in the brasserie next morning -- not too bad of a price and good food-good selection - well worth not having to find a restaurant. self-parking lot location was not at all convenient so we took the bite of paying for valet parking - but not a big deal. would love to go back during nicer weather to take advantage of the pool. very nice stay very nice place.',happy
id12240,' having stayed at the ink -- a few years ago on returning to nyc i figured to try another kimpton hotel. so full of expectation and a hard act to follow i arrived at the hotel and i was not disappointed. there we a few hiccups but they got resolved in a timely manner by the hotel staff. that was even after i return back to the uk. the hotel itself if in a great location. a couple of blocks from the subway and stones throw from a shopping haven :) the room was big with lots of space all the things you need in the room tv ipod dock and a really comfy bed! i would of taken this home if i could of fitted it in my case :) lots of power sockets for charging phones etc. staff are really attentive and friendly and want to ensure that your stay if perfect. the wine hour is always worth a visit even ten after a longs day sightseeing and shopping...',happy
id12241,' very good place to stay nice staff very clean and comfortable rooms fridge microwave and television in the room. location is calm not dangerous like some other parts of la. it takes about -- - --min. by car to get to the city centre but once you see the strange downtown you are to have a calm and safe place to stay. breakfast is not included which is the only negative thing but you can choose one among the many restaurants nearby. we always took a breakfast in hot n tot which is like -min. driving from the motel and the food was always delicious and the portions anormous! i recommend this place.',happy
id12242,' our first time in a new york city hotel i must say our overnight stay was awesome!!!!! very friendly staff( thank you!!! sokha). great room the bed was very comfortable. we loved it so much that we are planning a weekend stay next time.',happy
id12243,' expensive but well worth the money there was a reduced restaurant service and the gym was closed because of refurbishment but as we ate out anyway it didnt really affect us service was excellent from the bar staff the receptionists and the numerous concierges (all of whom had the crossed keys) on one occasion when taxis were scarce two of the door attendants went half a block in opposite directions to get us one the room could not be faulted nor could the view',happy
id12244,' i have just returned from a - night stay in this hotel with - family-friends. prior to our trip we looked at hundreds of hotels and we are so pleased we chose this one - it is just perfect! i have been to ny twice before and the previous hotels just did not match up to this one. this hotel is assets include: -. the staff. they were so friendly and helpful from derek the manager juliet eddie and the reception staff ali and allan who ensured we had extra tea helped us with taxi arrangements etc and kindly provided us with an adapter at -am! robert and murat the bell boys jaime who served cheese grapes and wine in the afternoon (free of charge and a definite plus for this hotel).. to name just a few. -. the environment. the hotel is welcoming spotlessly clean and modern and the rooms are spacious (we were kindly upgraded to a room with - queen sized beds). tea and coffee making facilities in the room are very good. -. the location. just off times square and broadway and in a perfect location for access to the bus tours. the road was quiet but within easy reach of all the major sights and shopping. -. breakfast is a real bonus. it was in a relaxed informal environment that meant we could chat to other guests and was just perfect - fresh fruit yoghurt toast bagels etc. if you are looking for a hotel in nyc we would highly recommend this one and will definitely return to it on our next visit.',happy
id12245,' i have just returned from a very lovely mother daughter week-end at the arizona biltmore. this was my second stay at the hotel my daughter’s first. john our bellman assisted us to getting our bags to our room in the ocotillo wing. he was very cordial and informative as to where things are at the hotel and in the room. the room was very clean and comfortable. the beds were so comfy that my daughter took on a few extra hours of sleep. the concierge kim was very helpful in getting dinner reservations and transportation set up a to local italian restaurant which was excellent. breakfast and dinner at floyd and wrights was delicious and the service was excellent. the landscaping was beautiful and each section of the grounds has a different feel. even though the hotel grounds are expansive you can feel the quaintness. i appreciate the history that the hotel has to offer. it was like a step back in time. my daughter and i walked the entire property and were really able to get a glimpse of being back in time. the croquet and oversized chess pieces brought both myself and daughter back to younger days. at check out canyon gave us a very pleasant and warm send off. yes we will be back again.',happy
id12246,' we stayed the weekend -------. i was traveling with - kids (-- - and -) and myself. the hotel is great. the staff were very friendly. the rooms are spotless. we checked in a few hours early and also received a free upgrade to a suite which included a wet bar area with microwave sink and refrigerator and a large sitting area with pull out couch and chairs. the breakfast buffet had - or - types of cereal english muffins croisonts - or - types of bread muffins - types of donuts cinamin rolls hard boiled eggs - types of juice bananas apples milk coffee etc. all were very fresh and kept the kids . the hotel is centrally located to fisherman is wharf and near the other big hotels. weve stayed at the hilton and the holiday inn before - both across the street - but love the holiday inn express so much more. it is a short block from the trolley line and less than - blocks to fisherman is wharf. i would recommend this hotel to anyone looking for a great hotel near fisherman is wharf at a great price.',happy
id12247,' we recently spent four nights at this hotel - two moms and our ---something daughters and it was great! we chose it specifically for the large room since there were four of us sharing. our room had two queen beds (not fulls as some hotels have) as well as a coffee table sofa sleeper desk and dresser - and the room didnt feel a bit crowded. we asked in advance for a refrigerator in the room and it was provided at no extra charge. we were able to check in a little after one oclock. we loved the convenience of the --th floor business center and ---hr. coffee and tea availability. we did not eat breakfast at the hotel preferring to venture out to the many restaurants within walking distance. we walked everywhere from this conveniently located hotel (ok - not to the staten island ferry but nearly everywhere else!). i had read some negative reviews about the hotel being ordinary etc. but if this is ordinary in manhattan for $--- a night that is fine with me. only complaint - bathroom is on the small side.',happy
id12248,' the lobby and the room was spectacular....with exceptional service from the multi lingual staff.',happy
id12249,' i just stayed one night while in town on business. the hotel is massive with an upscale feel especially for a doubletree. the room was updated very nicely and included an lcd television. i felt parking was a bit expensive for a doubletree though. the room was clean and bed comfortable. the thing i was most disappointed about was the room service. the choices were very limited. since i didnt want to spend $-- + on a steak or pork chops i ordered a sandwich. at -:-- they were out of the beef dip. so i ordered a side caesar salad with a side of chicken and a coke. my total was $--. for that i would have went out for a steak not a salad. the hotel is literally a one minute drive to the rental car drop-off which was very convenient. over all i would recommend this hotel. i would not under any circumstance order room service from this hotel though.',happy
id12250,' i stayed here for four nights recently while sightseeing seattle. the hotel is a converted office building in the middle of seattle. i think they did a superb job - the rooms are decent size and comfortable with modern amenities. the real draw for me was the location. travel from the sea-tac airport could not have been easier. the light rail station is literally a half a block from the hotel. for sightseeing you are only a -- minute walk to the ferry dock to bremerton-bainbridge island. there is a free bus just a half a block from the hotel that runs on a loop to and from the tourist areas which is very convenient since some of the walks can be steep going up hill. restaurants galore in the surrounding area. the hotel has a bistro which i tried a couple of times for breakfast. it was good and convenient. staff is superb. couldnt ask for a more friendly and helpful staff. great place. i hope to stay here again when i travel to seattle.',happy
id12251,' the salisbury hotel is worth considering for two reasons: - )it is in a great location and -) it is insxpensive compared to the surrounding hotels. the compromise is that the hotel rooms are dated and a worn looking. however our room was clean and adequate size. the staff wasnt outgoingly friendly but professional and took care of our request for more towels promptly. the continental breakfast is a good buy at $-.-- per person but its all carbs. a breakfast for - at the brooklyn diner across was about $--.--. the eating establishments around the salisbury (including angelo is and the brooklyn diner) are over priced and offer mediocre food. your best bet is to seek out restaurants on either end of town (-st -nd and -rd aves on the east side and -th ave on the west side). the bottom line is that for families traveling on a modest budget the salisbury is location and price are ideal but dont expect the same appearance as a better hotel.',not_happy
id12252,' stayed here for a night with some friends for a wedding. the hotel staff was rude and acted like a bunch of premadonas. everyone assoctated with this place thought their you know what didnt stink. i would highly reccommend a hotel called the phoenix over this place. at least there you can get good service and a more confortable experience. please take my advice... stay away from the clift hotel. unless you are into travel nightmares.',not_happy
id12253,' if you are an elvis fan you just have to stay down at the end of lonely st at heartbreak hotel ! i just had - night here ( as i did -rs ago when i visited graceland for the -st time ) the hotel has everything you need the beds are nice and comfy breakfast was good and food from the bar is great too. ideal if you are visiting graceland which is just across the road. the hotel has a shuttle from the airport so you dont have to worry about a transfer. they also do a shuttle several times a day to sun studios & beale street for which there is a small charge. --hr elvis movies and music which was great !!!',happy
id12254,' my wife and i stayed at the buckingham athletic club hotel for a wedding anniversary and we were not disappointed. the price for the location is decent. perhaps one of the cheapest in the downtown chicago area. the view was excellent we were situated on the west side of the building so our view was the whole city. over the course of our stay we spent at least an hour looking around the city from our birds-eye view. the night cityscape is the best. the bed was incredibly comfortable. the pillows were exceptionally soft (definitely bring your own if you cant sleep on soft pillows) and the down comforter was snug and warm. we both had a very restful night. city noise wasnt terribly distracting but we do live a block away from a train station so going to sleep with noise is common to both of us. the bathroom is spacious with plenty of privacy (the toilet was located in a separate room with a door inside the bathroom). the shower head was probably the biggest disappointment. you have two options: ineffective trickle and fire-hose. the shower easily accommodates two people. cleanliness was a big plus there was not a single hair in the shower or anywhere else in the bathroom. all linens smelled freshly washed with bleach. the bathroom floor was spotless and every cup in the room was covered with a paper cap. some things we didnt use but were available: chiller and two wine glasses coffee pot and mugs sink outside of the bathroom and a fully stocked mini-bar (prices werent outrageous but they were high). we also didnt use the athletic club or pool; we also passed on the continental breakfast because we didnt get out of bed until after --. we were very pleased with the necessities and the view. the bed was incredible and the room had plenty of seating (- comfortable easy chairs - wooden chair (with a desk) and a loveseat (with a coffee table). aside from the shower head the tv (in our room at least) was disappointing as well. it was an old style tube tv with a terrible picture -- but who wants to watch tv with chicago literally right outside your window? we would definitely go back to this hotel if given the chance. the staff were very friendly and helpful.',happy
id12255,' although we had a short stay (- nights) we felt great at mondrian soho. located about --- m from canal tube station that takes you directly up to central park south (-th with --th st) the hotel is located between soho and little italy areas. plenty restaurants if you wish to have dinner out friendly area to walk even during the night and quietly located on a side street. staff were extremely helpful and nice among the friendliest i have ever met ;). the interior of the entire location (lobby rooms restaurant even the elevators) is very chic and although on blue i found it very warm. there is no need to say that this is a very clean place. again big plus for the staff...',happy
id12256,' great location about a block away from independence mall the mint and betsy ross house. did the usual tourist things in the morning and then used the rooftop pool in the afternoon. concierge was helpful with a great recommencation for a restaurant in chinatown. the staff was really pleasant and eager to help. got a great rate on lastminutetravel and really enjoyed our stay here. there is a firehouse on the adjacent corner to the hotel but i read about this on tripadvisor and was prepared for the one fire alarm in the middle of the night. but as long as my kid slept through it i could deal with it.',happy
id12257,' i admit the location is quite ideal that i agree but other than that there is nothing i like here... the room is small old stain in the washroom old hotel very old the moment i walk in i feel like i am in a dungeon. the elevator is small and super slow carpets is old dirty... if it is rated as a - star or less i would have no problems with it but not for - stars can anyone show me where the stars are???? i had been using hotwire to book rooms for over -- years now never had a problem before until this one i really got screwed for this paying the price of - stars for a - star hotel maybe not even - star........ highly recommended for historians and dungeon masters that is all i can say.',not_happy
id12258,' this is a reliable consistent hotel. not spectacular but good quality. food is ok rooms are good gym facilities are excellent and it is centrally located. it is probably a bit pricey but you know what are getting. good quality no negative surprises.',happy
id12259,' the marriott will always hold a warm place in my heart. it was our hotel of choice for our wedding guests and wedding reception. everyone at the hotel was warm and accomodating to our party (all --). they showed genuine excitement for my husband and i. the rooms are awesome and has wonderful skyline views. our reception went off without a hitch. unfortunately the courtyard where our reception was held is now a starbucks but that is ok. if you are wanting to be in the middle of the downtown scene this hotel is the one you want. one block from morton is capital grille and - blocks from momosa is three of the best restaurants in the southeast. charlotte has great street festivals and this hotel (located on the square) overlooks them all! the hotel is only blocks from the club district. best of all it overlooks the waterfall on the square where we were married! so when you stay here please visit the waterfall and think of the daltons! i cant tell you how much you will enjoy this hotel and it is staff. please try it.',happy
id12260,' just came back from a two night stay at the adolphus. my husband and i have not stayed here before even though we have greatly enjoyed dinning at the french room there. (it is absolutely wonderful.) based on our dining experience we were expecting the same level of experience at the hotel. (he was at a meeting and i came to play!) big surprise-not! the is one of the grand old hotels downtown so we thought it would be fun to step back to that decor etc. it is lovely inside but that is where it stops. we had drinks at the french room bar (not in the actual restaurant) and while it is pretty the tables continued to be covered with dirty dishes the whole hour we were there. there was one server and he never came to our side of the room. my husband had to go to the bar get the drinks clear our table of drink glasses and then return to the bar to sign the check. our two drinks were $--. wine and martini. one would think that we could have had a little service sometime in the hour. the same occurred the next night. guess we were hopeful that the previous night was just unusual but not! ditto this night too. when we came in to check in there was only an empty reception desk-it was about -pm. we waited wondering if we were in the right place. finally we were going up on escalator to find check in when a young woman came out from the back and asked if she could help us. well duh. we are standing there with bags and looking confused. she did the minimal amount of talking never welcomed us never said a thing about sorry she wasnt at reception and did not tell us where to go next which was up the escalator and to the elevators to get to the room. our room was large (had a suite) and bathroom was nice. however several of the light bulbs were burned out and the phone by the bed did not work. (they came but were never able to get it going.) we used the one on the desk. did not replace bulbs. when housekeeping came she did not replace the towels (there was not sign in the room about reusing towels which is ok with me but i want to know that so i can hang mine up to dry properly) and did not even rehang our old ones. (we hang our towels but not neatly and flat if we dont expect to use again.) the towels were bunched up and still wet. there was not a concierge desk! when i wanted to ask questions i had to go to a podium near front door and speak to the man who apparently was head bellman (first day) and a man in a suit who when asked if i could ask him a concierge type question answered well you can. (??) he wasnt the least bit interested in what i wanted to know and it turned out that his directions were exacly backwards. he said go west and it was actually east. well check out was the same. about --am there were many of us waiting to check out and only one man working. we could hear a group of people behing the wall at reception laughing and talking. finally one came out to help (no apology) and later another came out. the cars were always stacked up outside with not enough people to move and park them. but the french room is wonderful. the food is beautiful and service grand. we loved it. too bad the management cant get the hotel staff trained in a similar way. the french room gets a plus.',not_happy
id12261,' got the room for $-- on priceline. when we got there they had us in a king bed room to get - beds it cost an extra $-- a nite but with that we had access to the lounge on the --rd floor that had snack and drinks from -am till midnite. breakfast from -am ---am hot snacks from -pm--pm and internet access in a business centre up there too. the hotel is in the loop and convenient to food millennium park buses and the subway parking is $-- nite. the place is a classy joint with nice lobby excellent security and nice shops.the room was on the --nd floor was very clean comfy beds clean bathroom with nice shower and soaps. the tube tv had -- channels and the view was of air-co units and other buildings which is probably the norm in this part of the loop. it has a small pool with hot-tub if you are inclined and $---day exercise room. chicago is not a cheap spot when you add up room-extras-parking and all the tours we did but it is an interesting place. did a river tour which i recommend john hancock building (was later told willis tower is better and cheaper) rented a bike (also recommend) and lots of walking. tour boat guide made fun of navy pier which we toured he said it is a lousy mall with a ferris wheel (and it is) he recommended the zoo. hope this helps',happy
id12262,' we had an amazing time at cassa. we went there for a week is holiday to celebrate our anniversary and it was superb. the hotel was excellent: an amazing location just next to bryant park and only a short walk from central park; the room was incredible (the most comfortable bed ive ever slept on); and the staff were amazing - so friendly and helpful. i couldnt recommend it strongly enough. well certainly be staying there when we go back to nyc.',happy
id12263,' second enjoyable visit to the donatello! a great location in downtown san francisco for walking shopping and sightseeing. a number of nice restaurants for all meals within walking distance. did not eat in hotel restaurant on this trip but it is recommended. lots of city activity and fun places. excellent service and friendly staff. no longer has a complimentary breakfast but a cozy top floor sitting room with a view and -- hr. coffee and tea service was enjoyable to start and end the day. neat clean spa for a quick workout and shower. room was very comfortable with nice amenities including wifi. crowd noise and sirens added to the city adventure and closing the window helped sleeping. a tenth floor south facing room was not an ideal view however a full moon and early sunrise made it very nice. valet parking was a bit steep but fast service and security were worth it. looking forward to our next visit and recommending the donatello to family and friends!',happy
id12264,' my wife and had a four day stay in this hotel in august ---- and couldnt have been more pleased with our choice. a charming traditional style hotel in a central location with a wonderful lobby in itself worth paying a few extra dollars for. our renovated room was huge and tastefully furnished to match the setting. within walking distance of all the majors or step outside to catch a train if you want to go further afield. $-- gets you a - day pass on trains a worthwhile investement not only for local traveling around the loop but also useful to visit other places such as wrigleys field oak beach etc.. with a lot to do and see try the corner bakery a few steps from the front door or the famous miller is american sports bar for dinner. the architectural boat tour and guide were unmissable. we favoured the hancocks tower and were not disappointed with the views across the city and lake. a great hotel in a great city.',happy
id12265,' we arrived as a family ( ok big family graduating son) six adults two children...two suites were taken. i have nothing but praise for this hotel....and the beds were so comfy! very immaculate. excellent service. would definately go there again. location was centralized where all our needs were met...thank you sheraton.',happy
id12266,' the new york palace hotel is superbly located near st patricks and all the mid town sights. on booking no one mentioned that the outdoor patio in front of the hotel (and featured prominently on their website) was under construction sitting beneath scaffolding was not what i had in mind when i booked. the main hotel bar shut before midnight and drinks are not served in the lobby. my wife wanted a glass of wine and was told room service was the only way. it took a full ten minutes to order and a further -- minutes to arrive. she was also told that a glass of wine was not possible and had to order a $-- bottle ! the in room wifi is charged at $-- per day but it continually drops out and download speeds are slower than -g. on checking out i was not asked how my stay was i also filled out (constructively) the online survey but to date no one has responded. these may seem like trivial points but when you are paying $----+ for a four night stay youd expect better. matt dawe',not_happy
id12267,' we had no issues with the hotel. we booked the room on priceline and were shocked when we found out about the parking charge of $-- plus tax which took a great price for a room and turned it into a terrible price for a room. initially i wanted to call priceline and complain and try to cancel the room but we found a parking garage online for $-- that you could reserve. when we drove to philly we found parking for $- a quarter of a mile away from the hotel. i had called the hotel to ask about parking. i had only found out about the parking after reading a review for the hotel. they do not warn you of the charge on their website and when i called to ask and see if there were other options they told me that all parking in this area costs that much. that is a total lie so be aware that you can park for $--$-- overnight. the only reason i didnt give this five stars was because of the parking situation.',happy
id12268,' hotel is new clean and very guest friendly. all request for taxi is were taken care of swiftly. i prepaid for the hotel stay and was faxed a receipt immediately. i will recommend this hotel to my friends and family. i will also stay here again in the future.',happy
id12269,' right on the door step to time square and central to everything. rooms were very comftable clean and staff extremely helpful! reception area not very but never experienced crowding in our stay. thank you defiantly recommend :)',happy
id12270,' room was clean. service was ok. they have a starbucks in the lobby which is always a plus for me.',not_happy
id12271,' this hotel is a delight. i was at a conference in san jose so stayed here for a full week. the staff was very courteous and helpful. i think i got the best room in the place which was --- or ---. i forget now but it was on the very top floor (well below the penthouse) set dead center. you could see the entire length of a lovely palm lined street which i walked every morning to the convention center. the tub was fine though no great shakes. no pool. the business center is a one computer spot in their business office with a woman who looks over your shoulder and it is only open on weekdays during business hours. the real selling point of this place is -. the luxurious high-thread count sheets and -. the changing assortment of fresh cookies you could have any time and -. coffee in the lobby early in the morning oh and -. the fridge is not so crammed with expensive junk that you can bring home leftovers for later. the down sides were -. the staff was totally confused when i asked them to not take my towels if i had rehung them. i thought i could foil them by refolding a towel i used the night before and putting it back up with the others but they even took that towel (i guess my folding was not great). they seem to have no concept of conservation. the maid left me new soap every day. i built up a little soap collection: got to - soaps before she realized and took them away and i started building the collection again. was up to - the day i checked out. that said it was lovely aveda soaps and shampoos etc. ok what else -. one day i came back to my room and the door was open. the door was physically closed but then i ran my card through the light flashed orange. i tried again orange again so i pulled on the door and it was actually open explaining why it was not unlocking! i reported it and they said that is sometimes a problem. i suggested posting signs or informing guests to be sure that their door locks behind them. still it was housekeeping that left mine open so even these precautions would not solve the problem. last issue: -. the other rooms are not all so nice. a friend stayed in a room on the backside of the hotel on the fifth floor. her bathroom was at least --- smaller than mine. she had only - window instead of two and it faced construction. her room was much darker and it seemed about ------- smaller than mine. we were paying the same rate. overall the staff was extremely friendly and helpful. the restaurant was only alright and a bit pricey. there is much better fare a bit down the street. the bar was totally dead every time i went in there so i frequented the bars down the street. you are in nice walking distance from san pedro square where there is a farmer is market on fridays. check it out. also close the the museum of art and the train station. $-- cab ride to the airport but if you have little luggage the light rail gets you within - blocks or so.',happy
id12272,' booked a flight+hotel package through hotwire and got really nice rates for the eventi. although the regular rates may be excessive for the standard room size staying at the eventi with rdeuced rates is a fantastic experience. the front desk staff is easily the best in new york. it didnt even feel like new york at all. stephen the night manager checked us in and made we feel as if we were staying at a friend is place. no request was to much for front desk and everyone gave you tons of attention and smiles. a very pleasant experience indeed! the room is sparkling new and very well furnished but a bit small (for rest-of-the-world standards; for manhattan it was ok). we had to leave one of our two cabin-sized bags on the floor. the king bed was comfortable and the mattress was more on the soft side. plenty of pillows were available and the floor was carpeted. i did notice that the bedsheet (of very good quality) was ripped and frayed probably because hotel sheets are washed so many times. this did not bother me greatly but such things should not happen at hotels as expensive as the eventi. for this reason only i do not give them a perfect score. the bathroom was very spacious and clean. probably the largest hotel bathroom ive ever seen in new york. sleep quality was a bit compromised by the noise the a-c made when switching on and off. this could be a problem for light sleepers. our room on the --th floor was fairly silent and the soundproof windows kept away the city noise (with an eventual ambulance siren or higher-pitched car honk seeping through). the view to the city and to the empire state building was delightful. bottom line is: if you go to new york stay at the eventi.',happy
id12273,' the fact that this hotel lies just a few steps from beale street makes it the best place to stay if you would like buzzel of beale street jet also want peace and quiet in an business hotel. the westin is not the cheapest hotel in town. and it show signs of wear. if you pay this amount one should think that you get some basic services included. but you have to pay for both internet both wired and wireless and breakfast. we tried breakfast as room-service and it cost a fortune about the same or more than we payed for dinner all the nigthts in memphis. the breakfast was ordinary and nothing special. if you are into guitars there are gibsons to be taken up to your room witch is nice treat. the gibsons branch office is just across the street. they also got this snackbar witch is weight based if you remove one item for more than -- seconds you get charged. after my opinion this is totally idiotic.they should leave this to wending machines. there is also a free shuttle-bus to graceland and sun studios leaving from the opposite side of the street. a good hotel if you get a good deal.',happy
id12274,' my girlfriend and i just checked in to this large and pretty decent resort to celebrate our - year anniversary. we got it thinking with a budget and not expecting much. our first room was kind an eye sore i went to guest services and talked with chris explained what i saw and without criticism or judgment he apologized and gave us a room that was very well put together. i think when you have a good experience with experienced staff it makes things allot brighter because after i walked out i couldnt stop thinking about how cute this place was. thanks! definitely would recommend and return.',happy
id12275,' my girlfriend and i spent the night at hotel icon what an amazing experience. the staff was exceptionally helpful the room was recently remodeled; it was incredibly clean and extremely quiet. the location is top notch we were within walking distance to the best restaurants and bars in the city. hotel icon will be my new home in houston on future trips!',happy
id12276,' i returned from a stay at this hotel with my - teenage daughters for an easter spring break trip. it is just far enough off the beaten path to be relatively quiet especially if your rooms are on the back side of the hotel. we never heard the horns and sirens from the streets. there were however a fair number of rowdy teens in the hall yelling and slamming doors at all hours. i never saw security. the acoustics were lacking in that respect as i was also awakened early in the morning by slamming doors. the room was clean but the hotel is rather dreary with beige and green walls old stained carpet and dark drapes and bedspreads. it is definitely in need of renovation. the - computers are in the lobby and charge for services. i had a house drink in the bar and it was $--.--. ouch! plus they tack on a $- fee for accessing movies in the room which are steep to begin with. there is a small tv unit with - small drawers that is it. no drawer in the desk. there is a tiny closet with one shelf no storage in the bathroom except on the sink.no room safe or frig. there was an iron-board and a small hairdryer as well as a - cup coffee pot. all cups were plastic. one chair in room. we had - rather hard double beds with stiff linens. the shower head in the bathroom was fixed in one position. they provided a shower cap and a tiny bottle of cheap combination shampoo and conditioner. we stored our luggage on the last day for $- a bag and they had a cab for us. that was the extent of service we used but they were very polite. we had an average breakfast in the dining room- not bad but there are so many better options near the hotel. they have - elevators but they are very tiny and we had trouble at times catching one. the stairs lead to the back outside of the hotel and arent well marked but that is an option. overall this is a pretty good option for a reasonably priced hotel. i wouldnt choose it for a romantic or special trip but for a clean and safe place it is fine. i rated it - stars but in reality it is about a -.-.',happy
id12277,' we wanted to get out of our comfort zone for memorial day weekend but still be close enough to grandma is where baby girl was staying just in case.... put in - stars on priceline-name your own price and we got a winner! very nice room for half the rack price and staff was very friendly. the rooms are well described in other is reviews so ill just add two negatives: the bed was made with flat sheets only (the hyatt cant afford to use fitted sheets on their highly promoted hyatt beds?) and the shower was a half-door walk-in shower only (be sure to put down the bath mat!) so taking a bath is not possible. the room was clean but we were surprised to see our neighbor is room service trays out in the hallway for almost -- hours. be sure to try the bananas foster for two at jacob is spring grille - it is huge and delicious but dont get caught hungry enough to pay $-.-- for a chicken salad sandwich at jetts coffee shop! use the coasters in the vanity area for a free dessert and an upsize starbuck is to get more bang for your buck. also the breakfast buffet was very good (great omelettes and belgian waffles) but o.j. is an exorbitant extra charge not included in the $-- price. the pool has towel service for a few hours but once the towels rung out you have to ask the front desk to send more. dont forget to have your airport parking voucher validated coming and going and if you have a tolltag dont use the tolltag entrances - use the public only ones or youll have to mess with paperwork to get the charges refunded to your tolltag account. all in all a great local stay in a convenient area to restaurants shopping movie theaters etc. (we know the area though so this wasnt an issue) and would definitely recommend the hotel for a variety of reasons.',happy
id12278,' this is the hotel we received after naming our own price. keeping in mind we received this hotel cheap on a weekend of an osu home game at short notice my expectations were not too high. if i had paid full price which many people were this would receive a much lower rating. the good: easy access off of -- close to restaurants no bugs okay breakfast pretty quiet. the bad: rooms and building need updated badly beds were on the small side and uncomfortable air conditioner was loud and initially in one of our rooms it did not work at all and had to switch to another room. also we were staying in a nonsmoking room but the rooms next to us and across the hall were smoking so needless to say our room did not smell good. the bathrooms were dated and the furniture and fixtures were scratched or stained. like i said it was okay for a night is stay but i would not choose to return. also there are strange people wandering around the property but having stayed in the area several times before i felt comfortable enough not to be worried.',not_happy
id12279,' was to spend one night in nyc before heading to mexico. decided to stay at the yotel due to it is proximity to times square. checkin process was easy with the automated machines. room was clean and the bed was comfortable. the cabin concept is quite well done. staff was very friendly even though you would rarely need to ask for help as there were no issues whatsoever.',happy
id12280,' the outsdie valet service at this hotel was extremely engaging and very professional. best part of experinece. location was perfect. rooms clean with great views!',happy
id12281,' we stayed here on saturday september -rd checked in late around - pm and were told we werent going to be able to receive the room we requested because they were booked. we received one bed instead of two but we could use the sofa sleeper ew.. it was old and dirty and we couldnt even get any extra pillows. we all - squeezed into the king bed and made it work thank goodness we brought our pack and play for our - yr old. there were ants comming out of one of the plugs in the room and we also couldnt get any extra towels - towels for - people and a baby just isnt good enough. at breakfast the line was wrapped around the breakfast area which itself was very small. the breakfast consisted of fresh fruit cereal toast and bagels. there was a pot of sausage gravy where a sign in front said oatmeal there were a couple of bowls full where people though it was oatmeal and then realized it wasnt. if you wanted sausage gravy you would have to get creative unless people smother it on their cereal toast or bagels. after getting through the line (-- min) there was no where to eat so we walked to our room to where once we sat down the power in the hotel went out. maybe it was a fluke but from the minute we got there we just had issues. this hotel was far inferior to the other hyatt is we have stayed at recently.',not_happy
id12282,' we spent two nights (friday and saturday) in a --bedroom suite overlooking central park and broadway. the room was impeccable tasteful extremely clean and very comfortable. we arrived to a bottle of champage a dozen roses chocolate covered strawberries in the refrigerator and a fantastic breakfast the first morning. when we left the hotel to shop on saturday around -- we came back at dinner time and found our room clean and fresh as if we hadnt been there at all. i really enjoyed our stay and would recommend it to anyone. the location is also such a benefit!',happy
id12283,' after - hours of flying it was nice to have such nice people checking in our group. sarah helped me and was super nice and helped with all questions about the area shoppig etc... this has been a great stay for -- days straight and im always impressed at the and courteous staff everywhere in the hotel. always clean and always someone to help if anything is needed. throughout the week annalesha also went above and beyond with anything i needed here. as mentioned before always felt welcome. i have stayed at many hotels and have never had such helpful service from such nice people.',happy
id12284,' average location overall prime location for shoppers. small rooms (though we had an unusually large bathroom) of standard quality. the king george hotel is just nothing special...',not_happy
id12285,' well the rooms were definitely nice and the breakfast is good. so yeah!!!',not_happy
id12286,' hotel belleclaire is in a fairly quiet (for new york city) neighborhood the upper west side so it is not a partyer hotel but that was fine by us. it is still close enough to the touristy areas (lincoln center times square etc.) that it doesnt feel out of the way. the economy room is actually pretty spacious for nyc but the shared bathroom had a funky smell and the door didnt really close all the way! the room also comes with a sink but our room didnt have a light near the sink so at night you couldnt see in the mirror to shave wash your face etc. however the room and bathroom are clean so overall our stay was comfortable. the restaurants in this neighborhood do tend to close on the early side (by --pm) although there are a couple cheap --hour options nearby. we did a great deal on the manhattan diner special where you get breakfast free at the diner across the street every morning. that was a big plus. the service was also really friendly and helpful although i didnt trust the advice from the concierge in the gift store.',not_happy
id12287,' i stayed at the essex for three nights while attending a conference at the hilton chicago. the hilton couldnt be much closer--right across a small sidestreet . but while i would have paid $--- for a room at the hilton even at conference rates i got my room at the essex for $-- a night via hotelicopter.com. i would have been satisfied with the essex if id paid considerably more but for that price it was outstanding. the room was smallish but very comfortable. the hotel has clearly been remodeled in the past few years and and while it was nowhere near as plush and ornate as the hilton it was perfectly pleasant and comfortable. the king-size bed was nice and firm with a cozy duvet. everything was clean and in working order--the one problem (a light that burned out on the second day) was fixed promptly. the wireless internet was fast and consistent (and while the price wasnt as high as what some business hotels charge they never charged me for using it!) the staff was attentive friendly and helpful. the location is great--right on michigan avenue an easy walk to the art institute and a short cab ride to the miracle mile. as a single women i felt safe walking to and from dinner a few blocks away even after dark if i had to name one complaint it would be that you have limited control of the temperature in your room and it was a little warmer than i would have preferred. but that may have had something to do with it being nearly -- degrees in mid-november--the hotel may not be able to crank down the heat on a dime when the weather is that unseasonable. i would absolutely stay at the essex inn on another visit to chicago.',happy
id12288,' this historic hotel is located in a prime location and the rooms and meeting spaces are very good. the staff is excellent and friendly; however my check-in after two long flights was delayed by -- or so minutes because of the bizarre behavior of the check-in person. excuse me but why the absolute insistence on seeing a business card and needing to go in the back room twice to check with a manager? i am an elite member of priority club rewards and have never encountered this at any other ihg property. the reservation was made online via the hotel is own web site and was linked to my priority club rewards account with my name and email address. i had other personal and business identification available to show her (and showed some to her) and other credit cards with my name. the check-in should have taken no more than a few minutes! i would have liked to have seen this manager in the back after the second trip by the check-in person. who is this manager the hotel equivalent of the wizard of oz deciding whether or not to let you stay at the hotel?',not_happy
id12289,' i recently stayed at the hotel palomar in philadelphia. my honey stayed at a kimpton hotel in chicago at the beginning of the year and was hooked. he became an “in touch” member of the hotels and anytime he or i are traveling he looks for a kimpton. we spent a day in ny city for my birthday and he treated me to a stay at the kimpton. they treated us in a very welcoming manner and sent up a card individually signed by staff members cupcakes and champagne in honor of my birthday. when my honey found out that i was going to philadelphia on business he wanted me to get some pampering before i came back and surprised me with an all expense paid stay at the hotel palomar. the facility was nicer than the one in ny but the customer service was absolutely not the same. three of the first five people i met were unwelcoming. i arrived at about -:--pm or a little later. the person that checked me in did not tell me any of the things that were included in my stay. as a member of the kimpton hotels i was eligible for an upgrade which i forgot to ask for and was never offered. he said that he was confirming i had a “king room with a city view”. he checked me in to a room on the -th floor (of a -- floor building) with no view and which turned out to be a room for persons with disabilities. (which i do not have at this time and which he did not bother to tell me). the closet pole that was --- feet from the floor. after i hung my coat in the closet and noted it was puddled on the floor and found that a lamp was not working i requested a room change. when my honey made the reservation he spent some time giving the staff instructions that this was a special treat and all charges would go on his tab. he asked that they let me know that i could have an in room massage and i did not know about it until i was almost checked out. when i checked out the woman who attended me was apparently the one who spoke to my honey and made the reservation. she asked if i enjoyed my massage and i told her that i did not have it. she said that she had put a long note and instructions in when she made the reservation and could not believe that the person who checked me in did not say anything. i had dinner at square ---- the night i arrived. my initial encounter there was not welcoming. i first was greeted by a male host who was distant and informed me that i would have to wait -- minutes for a table. shortly after a woman took over. she was much more affable and she had me seated within five minutes. the food was fabulous! i had a petite salad for an appetizer which was the most absolutely fresh salad of greens green beans grape tomatoes and julienned carrots with a delicious sherry honey vinaigrette. for dinner i had yellow fin tuna which was served with delicious collard greens seasoned with a hint of vinegar ginger and horseradish all served atop creamy mashed potatoes. my waitress liz unfortunately was terribly inattentive. she did not really go over the menu any specials or make any recommendations when i placed my order. she barely came over to my table while i was there. there was a long hiatus from appetizer to dinner ----- minutes and my waitress never came over to say anything. a waitress attending the two tables beside me finally asked if i needed anything. an unusual incident occurred where an item of mine went missing. the staff was very attentive to this but in a somewhat robotic fashion. although other staff members were pleasant the stage was already set by the first few. i was scheduled to leave philadelphia at -pm the next day but really felt unwelcome and scheduled an earlier train and left. i may be asking too much but i had just left another hotel which was for long term business travelers in the suburbs of philly. it had --% less ambiance but it was well kept very clean and all the staff was so accommodating and helpful it was amazing. go to the palomar in philly but don’t expect any exceptional-special customer service.',not_happy
id12290,' it was difficult to make a choise of hotel because hotels in new york are expencive for what you get. a few year ago i have stayed in hotel pennsylvania which was really bad. so i wanted to find a better hotel this time. i have found it. the travel inn was a nice hotel not to big clean at a very good location and for a very good price. the room was nice although the bathroom was a little small. i will stay again at my next visit to new york.',happy
id12291,' i read the reviews and was a little nervous about booking the hilton garden inn rather than the courtyard by marriott around the corner where i have stayed before but was glad i did. i lucked into an exceptionally large room when i did the online checkin (the hotel advised me which rooms had a view of the harbor. try to get a room ending in -- or -- which are large rooms with windows on two sides. the odd number rooms between and close to these will also have a partially obstructed harbor view thanks to new buildings across the street. for the $---night i booked at hilton.com i thought it was an exceptionally nice room very nice furniture including a couch and desk extremely comfortable king bed with an adjustable mattress and plasma tv. check in did take a few minutes while they verified the room had been clean. we did not use the parking garage instead lucking in to free onstreet parking on alicianna street (there are a couple of blocks without meters just past the marriott). as mentioned in other reviews it is conveniently located between the inner harbor and little italy and only a few blocks from the fells point neighborhood which includes many restaurants bars and stores. the hotel also has an outdoor garden on the eight floor which was nice. there is a --.-- breakfast buffet which includes made to order items. a notch up from the standard chain free breakfast but i wouldnt pay the money (as a hhonors gold member i received a complimentary breakfast for two each day. day one included a not so great omelette from a not so friendly cook - day two was much better. i stay at hiltons and hamptons when i can for the points and the hilton garden inn was a big step above the hamptons i have stayed at.',happy
id12292,' our first ever trip to nyc and the staybridge suites was everything we needed and more! the rooms were large and well designed. the staff were very helpful and attentive. breakfast was a bonus with a great selection of healthy items. the hotel was in a great location within walking distance of everything.',happy
id12293,' i had read a lot of negative reviews about this hotel before i left but found it to be excellent! the staff were very friendly it is - mins walk from times square and - of us (friends) shared a suite which had a lovely kitchen area two double beds (one was sofa-but very comfortable and a lovely bathroom> we couldnt check in until - when we arrived but our bags were minded for us and a lovely local restaurant was recommended- we were also able to sit upstairs and enjoy complimentary tea-coffee-biscuits while we waited. the concierge was very helpful. a lot of people mentioned that the lifts were very slow but at the end of the day it was not a big deal. i would definitley recommend this hotel',happy
id12294,' i stayed at the hyatt regency reunion for - nights in february on business. the hotel is large with various conference facilities and is very conveniently located. my room was perfect – clean comfortable and quiet. although i did not use it there is a nice gym off the lobby. the hotel staff was helpful and friendly and in the lobby there was fresh squeezed lemonade ice water fruit baskets and cookies which i found welcoming. there was a nice bar and several restaurants located on the second floor and a convenient coffee shop on the main floor. there are shops and restaurants within walking distance. transportation was never an issue at his hotel as there were always taxis ready for guests at the front of the hotel and the train was easily accessible by an underground walkway. as always hyatt is always reliable to me as a frequent business traveler.',happy
id12295,' small quaint located close to inner harbor and downtown walking distance from several excellent restaurants on charles st (we had afghani food; outstanding). friendly staff clean quiet wi-fi $-- per day. good coffee in the room adequate cold breakfast downstairs. excellent value for the $$. elevator is a little slow. reserved street parking is limited so reserve a parking spot when you reserve a room.',happy
id12296,' there is nothing really wrong with the hotel just there is nothing really right. it is really very fair to low. it seems really tired with lots of scrapes and worn carpet and needs paint and sprucing up. even the elevator creeks and rattles to a stop. the room is average and when inside has a little bit of old smell. noticed when the maid cleaned the room she sprayed several squirts of room freshener before she left. the bed seems old and you feel a little bit like who slept here last night . pillows and sheets seem old and just not fresh and clean. you have to dig for plugs to charge the phone and like i said adequate but not somewhere i would go back to. best part is front desk folks were very pleasant. breakfast wanted to be good but highly processed taste to eggs etc. anyhow if you need to stay there it will be ok but i would not go there by choice.',not_happy
id12297,' if youre looking for a great location and a good deal (my experience) then look into the affinia -- at --th and third ave. a block from the waldorf (where our conference was sited) and less than half the price. new rooms cool furnishings great amenities and loads of space. easily twice the space in a guest room than the waldorf. by using expedia (can i say that?) i got two nights at $--- per. $-- for the buffet bkfst (save yer dough there is plenty of bkfst joints w-in two blocks). no restaurant on premises but it is nyc fer cryin out loud. for business travellers there is smith & wollensky a block away for the more budget minded there is pasta places burger joints pubs and indian restaurants within a - min walk. staff is amazing. super well trained professional and courteous.',happy
id12298,' wow what an experience. i stayed at the saint. claire from may ---- to the end of sept ----. - months with - or - nights every week on business. my corp. travel agent booked me into one of the well known boxes here in san jose. after one week it was time to move and find accommodations that were more appealing. walking into the lobby of the saint claire i was greeted by scott the front desk person and he reached out and provided not only information but a very fine tour of the property. i changed hotels the next day and moved into the saint claire. the staff is delightful took care of everything i needed and as quickly as possible. from the front desk team to the doormen and of course housekeeping every detail of my stay was more than expected. the hotel is older but freshly remodeled the fitness center has new equipment and is seldom crowded. the restaurant el fornio is a dinning experience and original joes is within walking distance (right next door) and is a well know san jose landmark. would i stay there again absolutely! the saint claire team is now like family and they all know me by name. i give the saint claire team a - star rating for service and customer satisfaction. my next trip to san jose downtown will include staying at this wonderful larkspur property. bruce borton',happy
id12299,' came to boston for a weekend for a wedding and had a wonderful experience at the westin copley place. it is in the perfect location - walking distance from boston commons the boston public library newbury place etc. also we were really with the staff. we got upgraded at checkin and were given late checkout when we requested it with no issues at all...just a super easy and positive experience. highly recommend.',happy
id12300,' stayed here overnight last month on a business trip. i had no car and so was ending up spending the entire afternoon and next day at the hotel. check in was easy and the rooms were a pleasant surprise. they are all updated and have those great marriott duvet covers and pillows. ample sized room. bath & body works toiletries. all the usual marriott amenities. lounge and restaurant pleasant and decent menu. i was pleased that i never really heard the sounds of take off and landing on the planes. not exactly where id want a destination stay if visiting philly it is convenient for business travel or if you are staying night before departure from philadelphia. dont know if they have a shuttle from the airport to the hotel (hotel is attached to the airport) but it is a bit of a hike over there if you happen to be in the furthest terminal. i was glad one of my co-workers wasnt there who has difficulty getting around as the walk would have been torture for her. in all a well maintained marriott with nicely updated facilities and had no problems with the stay.',happy
id12301,' my husband and i stayed at this property as we had an early morning flight. i have to say the staff was excellent. they are very well trained in service which i truly appreciate these days. the rooms were excellent as always- comfortable and well equipped. the only thing to be aware of is to be sure to bring your room key if you are walking from your room to the front desk since they will be in separate buildings and you must have your key to get back in your building. i left mine in the room with my husband while i went to the desk and could not get back into the building and had to knock on the window so he could let me back in . (good thing we had a -st floor room) the shuttle was right on time to the airport and even though breakfast did not start until -am and our shuttle left at ---am- they still had hot coffee and juice out and fresh fruit so we could grab something before going to the airport. i would definitely stay here again. i am a travel agent so i get good rates at marriott anyway but this property stuck out due to the service of the staff.',happy
id12302,' we stayed two nights in july and can attest to the sound proofing issues in the tower building...you can hear toilets from adjacent rooms flush and doors in the coridor closing etc. but the room is very nice and modern....thoughtful touches like dimming light in bathroom separate tub shower molten brown amenities and safe and flat panel tv are quite nice. the fitness room is smallish but very good equipment and large wndows for natural light. the bars-restaurants are a bit too much of a scene.... location in beacon hill was very nice for us although the ingress-egress for autos is not great.',happy
id12303,' i was traveling thru charlotte and had to stop for the night. i picked this sun suites hotel due to the brightly lit parking lot. when i entered the office i saw the gentleman was peparing to leave but he stopped and checked me in anyway. security showed me to my room and i was surprised to find a room that wasnt fancy but very neat and very clean. there was free cable and the internet was usable. i was so with my find that i satyed an extra night and got to sightsee in charlotte. i will be back whenever i come back thru. i met both managers and they made sure i had the locations and phone numbers to all the sun suites so i can find one no matter where i am traveling. great place!!!',happy
id12304,' i am amazed at the bad reviews for this hotel and wonder whether they describe the same place? we stayed there for - nights in march ---- and again in december ----. it is an older hotel but it has been newly renovated with care and our room was always clean and fresh and comfortable. it is in a much quieter location than i would expect in a big city (we could leave our window open at night) and the rooms on the harbor side have a nice view of the city skyline. their shuttle service is absolutely wonderful. they serve both amtrak and the airport and they happily delivered us to the cruise ship dock. in fact in order to accommodate us and the many other cruise ship passengers staying with them they put a second shuttle into service. there is a bus stop --- block away. we were able to take busses to seaworld and the san diego zoo and also to old town and the downtown area. there are several restaurants and fast food places within walking distance as well as a restaurant in the hotel and there is a large super market on the corner. it would be hard to beat this hotel for comfort and convenience and for the friendly attitude of management.',happy
id12305,' the plaza is a gorgeous hotel with impeccable service. my daughter and i stayed in a rose suite which is a good size room and has -- hour butler service. my only criticism would be we noticed a surveillance camera on the ceiling of the room. it would probably go undetected by most guests (doesnt look like a camera) but i have them in my home and i know what they look like. the chandelier in the room blocks a camera view of the bed but the living area (sitting space wet bar) is viewable. i definitely questioned the need and legality of this. i must say though we wanted for nothing were well taken care of and had a fabulous time.',happy
id12306,' stayed three days. room was dated. bed was very comfortable. service was excellent. william is a great concierge. i would stay again.',happy
id12307,' this is a really nice westin in a great locations. nothing bad to say about this hotel and the location. it has clean spacious rooms and a club floor-lounge...one of the rare westin is with a club lounge which is always a nice bonus...',happy
id12308,' went to san diego to relax for memorial day weekend checked into the handlery on friday night. i found our room to be small for a deluxe but clean. pool is large and very fun. restaurant had very good food and the staff was very kid friendly.',not_happy
id12309,' the hotel staff is very pleasant well trained and welcoming. the rooms are fair sized and everything was clean although the rooms were a bit dated and some of the furninshings either showed signs of war or did not wrk (light socket desk de-lamination wallpaper in bathroom needing attention). much of this is offset by the fact that the location of the property is quite ideal for busness and-or tourist attractions. the hotel also has onsite dining and while the breakfast buffet was impressive be forewarned that it is rather expensive especially if you have a larger party as --% gratuity added even despite it being a buffet. finally let me advise you that te indoor pool is in te adjacent fintess center and i am being kind when i say it is a small pool. all in all this hotel is on the positive side of average and if you get a good deal on the pricing i would recommend it.',not_happy
id12310,' this review is for the spa only. i was recently there with friends and i have to say the spa was beautiful. very clean and up scale. i had a great -- min massage in one of their beautifully appointed treatment rooms. spa has many different treatments to choose from and it is definitely full services. my only complaint however is with the spa amenities-- they have an awesome relaxation room but no cucumbers or bananas or soft music playing. nice sauna but wayy too small and no ice rags waiting for you-- a few steam rooms which were nice but no hot tub and the steam rooms and sauna were very far from each other. not a great set up. for the prices that they charge you would think they would have a more conducive amenities area. but over all a very pretty place very clean and very very friendly staff. areas of hotel i saw seemed nice but i cant comment on the rooms-- pool looked really nice too too cold for us to go in but that is the day is fault not the place.',happy
id12311,' first of all it has no parking. so if you drive in you have to schlepp your bags-hanging garments from a block away. the starbucks closes at - p.m. the rooms are stuffy and you can turn the ac on but the rooms are still stuffy. the front desk had to correct the bill twice. however the daytime concierge was great and very helpful. nighttime not so much. the banquet room--the venetian--was very dated. on the plus side the terrace organic garden and sitting areas are beautiful as is the pool. unfortunately the pool is unheated. so even in september it was too cold to use. the linens in the rooms were nice flat screen tv movies etc. were great. only one restaurant to choose from and the choices were limited.',not_happy
id12312,' this is a great location in downtown san francisco. across the street from union square and walking distance to chinatown best boutiques ever great dinners and restaurants. valet parking is $--.-- plus taxes. our room was in the main tower overlooking the square – very clean and fresh. the fitness center was $--.-- for an hour of use everywhere else is comp. the hotel looks more to a st. regis hotel than a westin. i loved the hotel with all the history.',happy
id12313,' good: location breakfast clean room quiet room. handy for trolley bus tour & metro. bad: valet parking costs $-- per day. try the nearby hospital car parks. we got weekend parking (- nights) for $--. room wasnt cleaned till after --:-- on one day. rooms are a bit tired. overall: would probably stay again but would look around for other offers first. supermarket in same complex is really handy for food & provisions.',not_happy
id12314,' i dont have enough good things to say about my whole experience at hotel monaco! it was above and beyond my expectations. from the moment we arrived for our - night stay we were treated like royalty. the hotel is in a great location-just a block from the river and a convenient walk to everything. we didnt get a taxi at all except to go to the airport. there are tons of restaurants close by shopping on the magnificent mile is a short walk away as well as millenium park and the art institute of chicago museum and the theater district-all within walking distance. check in was a breeze! i booked a - queen bed room for my - daughters and myself for the -st night. my husband was meeting us the next day so i had booked another room for the - of us. everything regarding the -nd room was settled when we checked in the night before so all we had to do was move our luggage the next day. there was a discussion about whether to get adjoining rooms or not and the receptionist sided with my daughters-we would be placed on the same floor! she was so nice-i wish i remembered her name. the room was beautiful large and i couldnt find a thing wrong with it. we had a lovely view of the chicago river and - really cool window seats (you could actually use them as beds). the decor of the room is deco and very nicely done. the bedding curtains and furniture were all so interesting. the beds and pillows so comfortable. there were also zebra print and leopard print robes! if i must be picky-the bathrooms could use a little updating-the vanity area is a little small and it would be nice to have a separate shower and bathtub instead of the combo. but im not complaining. our -nd room was a king room which i booked with a very reasonable package. it was located on the end right next to the employee-service room. i was worried wed be woken or kept awake due to it opening and closing early in the morning and late at night. we didnt hear a thing! we had no view at all-just looked at a brick wall and parking lot below. we also didnt have the window seats but had a chaise lounge instead. i would say our daughters got the best room but im not complaining. ask for a view of the river and for the cute window seats. there is a wine reception every evening from ---. we made sure that we were in the hotel at that time. the chef from the restaurant had some nibbles available too. this is all free! we had a nice time sipping wine in front of the warm fireplace. we went to the bar for drinks-snacks both nights and the -nd night the waitress knew us and remembered what we had to drink-asking us if we wanted the same wine we had the night before. the food was good-we had flatbread garlic fries and a charcuterie platter-everything delicious. the decor isnt anything to write home about but it was crowded and lively and the staff were great! we inquired about a river boat sightseeing excursion and ryan the concierge recommended that we take the architectural cruise. he booked our reservation for us and got us our tickets. he called me to confirm and followed up on how the trip was. if you have time i highly recommend it. it is pricey ($-- pp) but well worth it! upon checking out i inquired about the credits we were due based on the packages that i had booked the - rooms with. we were owed $-- per night and $-- mini bar credit for the king room and $-- food and beverage on the queen-queen room. we didnt charge anything to the queen room so we didnt get the credit on our bill. i asked about this and they switched one of the bar bills to that room so we could get the credit. so nice!!! after i got home i received a survey to take regarding our stay at hotel monaco. i gladly filled it out and emailed it back. i received a personal email from marco the manager thanking me for my kind comments and mentioning the fact that my daughter will be attending college in chicago in the fall and he hoped id let him know when we were coming again and hed make sure we got a good room! well definitely be staying at hotel monaco for all of our visits to chicago for the next - years while our daughter is in college. the staff really know how to make their guests feel important and that is the main reason ill be back!',happy
id12315,' i visited the hotel with a group of friends for a celebration weekend. dean fearing is restuarant was fabulous! the food and atmosphere could not have been better. the waitstaff in both the dining room and bar gave excellent service as well. wish our hotel experience could have been the same. we checked in to find the room a bit untidy. there was someone else is trash in the trashcans and visible dust on the furniture surfaces. i completely agree with previous review that the pool area is lacking big time. unattractive and pool attendant not helpful. we asked if an umbrella could be moved to give us partial shade and were told no. we did it ourselves. drink service beyond slow. each time room service was ordered it arrived either incorrect or missing condiments etc. i would consider one of the other luxury hotels in the area on a future visit.....',not_happy
id12316,' we have been going to nyc for years and just recently started to stay at the marriott marquis. i have decided that the marriott marquis is now my hotel of choice when traveling to the city. we stayed there on march --th and couldnt have been more pleased with the accommodations. the rooms have been recently renovated and are tastefully decorated. the beds were also very comfortable. the hotel is conveniently located to theatres and lots of restaurants. they also offer a great brunch on sunday morning or if you opt for something smaller that too is available. there is also a great lounge on the -th floor that overlooks times square great for a post theatre cocktail and snack. can wait to go back!',happy
id12317,' i was nervous about going to new york on my own and a young women but this hotel was perfect. the staff were all very friendly and could help with any queries. the rooms were clean and despite being in the middle of times square was undisturbed by noise!! would highly recommend this hotel.',happy
id12318,' my wife and i stayed at this hotel april -nd and -rd ----. we usually stay in more upscale hotels in new york and around the world but were meeting a family of - (- teenagers) and chose this hotel and were extremely . the entire staff of this hotel should be commended for both the professional and friendly way they treat guests. the entire staff go out of their way to help guests. the hotel rooms are immaculate and while being on the small side have contemporary furnishings including a fridge flat screen tv micorwave and coffee maker. very comfy beds. the location is perfect..only about a block or two off times square. the hotel does have an adjacent restaurant and bar but has lots of options right across -th avenue including a mexican chinese and greek restaurant as well as a starbucks and pizza place. our next visit to new york will definitely include a stay at the hilton garden inn. one other thing we arrived at --:--am and our room was ready!!!',happy
id12319,' we stayed for two nights in the basic king delux. we paid $--- per night excluding taxes and parking which ultimately put us at $--- per night. the rooms were fine except for the tiny bathrooms that had you brushing up against the toilet to enter the tub. the biggest complaints i have are that continental breakfast isnt included and the lobby is so small that their wine tasting from --- lacks any type of atmosphere to make it worth the while. if you could get a much cheaper room than what we paid it is probably worth it. but at this price skip it.',not_happy
id12320,' having a fireplace room was nice but not worth the extra and it filled the whole suite with a gas smell had to open the windows. absolutely perfect other wise',happy
id12321,' it started with a some problems with reservation. i tried to reserve two superior rooms in one click but the -nd room did not go thru. it appears that they had only one superior room available on the night we check-in. so i canceled the reservations and re-booked two deluxe rooms. then the reservation departments started calling me a few times (very polite though) trying to re-initiate my canceled transactions. it took quite a few for them to fix the problems. not too painful but worth a note when trying to book online. we arrived the hotel around -pm after a --hour flight from san diego. the kids were cranky but the front desk staff pulled out a trolley of toys - then i saw smiles on the little faces. upon entering our rooms (on --th floor) - the kids were so to see the complimentary cookies and also tiny gifts in the bathroom. my --year-old said daddy this is even more magical than disney! in fact this --star-hotel had special consideration for kids - offering activities like baking cookies nail polishing etc. also it is connected to water tower place (yes - american girl place - that is why we are in chicago) - very convenient. the rooms are spacious and has a nice view of the city (and part of the lake) too. this is a little noisy at night - we stayed for two nights and occasionally hear sirens (police-fire truck) after midnight. it was not too loud though. housekeeping has done an excellent job. all staff are polite friendly and professional - this qualified for its --star pricing :) i would not recommend the restaurant (the carlton place) - we dined there around -:--pm on dec --. there were less than - tables occupied but our server was very slow and always hiding away from us - quoted from what my elder child said. the food quality is not good either. although the price wasnt expensive i still suggest going elsewhere to eat.',happy
id12322,' if you are attending any sporting even in philly this is the perfect location. you can walk to the stadiums. citizens back park is the closest. the hotel was clean and our room was very comfortable. there is a nice sports bar on site with good food and decent prices. they also have a small snack bar-gift shop for snacks or doughnuts and starbucks coffee in the morning. front desk was very pleasant and helpful. for sightseeing in downtown philly you can drive straight down broad st (about - miles or so) and park downtown. beware: parking will run you about $--. there is also a bus you can catch on broad st that will take you there. a short walk away and a bargain. or you can take a taxi.',happy
id12323,' i had been wanting to stay at the palomar in chicago for about a year due to the outstanding reviews and the #- ranking on tripadvisor. because i have had a previous outstanding kimpton experience at the palomar philadelphia i figured the experience at the chicago palomar would be just as great. it was! this hotel is in a good location but not necessarily in the middle of everything. the staff is smart efficient and gets it right. i was promptly given my hotel key and got to my amazing hotel room. the outside of the room is beautiful as well as the interior. the outside of the rooms are designed to look like your own private hotel suite. the beds are quite large and comfortable which was probably the best part of the entire room. the bathroom is very nice and elegant; you get the feel that you are in a high-brow hotel. i was immediately in love with the bedding as it was ultra-comfortable and luxurious. they have the kind of beds here that you just want to lay in for days and never move. the décor of the room is very nice and pleasant. i enjoyed the $-- in free mini bar that i usually do at all kimpton properties plus their amazing animal bathrobes (so cute!) one thing i like about the kimpton properties is that they have a low fat section on their menus for those that are health conscious and i have always found a good value for my money with their room service. (this is pretty hard to find!) most hotels will leave you feeling utterly ripped off with your room service bill but here i find that it isn’t so bad. i ordered a burger and i could tell the woman didn’t understand me on the phone. her english wasn’t great and i repeated the order to her again and again. up came a garden burger to my room when i ordered a real burger. i contemplated sending it back but the thing was so deliciously made and presented with goat cheese and fixings i just ate it! everything there was so good. we tried to head down to the main restaurant of the palomar but unfortunately it was a saturday night and we didn’t have a reservation. because it was merely a hotel restaurant i didn’t think it was going to be slammed packed and hoppin but apparently it was the place to be on a saturday night in chicago. because of the wait and the crowds we left but i would recommend if you want to eat here to book yourself a reservation. personally i think one of nicest perks of the kimpton properties is that you can get in room spa services performed right in the privacy of your guest room any time you want. i took advantage of my kimpton rewards and got a fabulous in room massage at $-- off. my masseuse was kind warm and gave me a wonderful massage. definitely budget for this experience if you select this hotel property. this was one of the major highlights of my stay in chicago. i would describe the palomar as hip trendy eclectic hot-spot modern sleek sophisticated young sexy and comfortable. this is the place for you for value good service and nice accommodations. this is not the place for you if you favor large grand hotels. if it was between this hotel and the sofitel for business i would put pick the sofitel. for a girls weekend or a couples weekend the palomar will not disappoint. i would recommend this hotel to just about anyone and would definitely return to this property again because i know i can expect a good experience. recommended!',happy
id12324,' brilliant hotel and location. we had a great stay recommended.',happy
id12325,' the last time i stayed here was a few years ago. though the location is nice the hotel has been re-done by kimpton. the paint was peeling in the corners of the window a colleague of mine said that the drain in his bath-shower wouldnt drain and the vent was filled with dust. it is not a terrible hotel but just not up to the usual kimpton standards. i would try one of the other kimpton is in ny. the concierge was nice but some of the people just seemed like they had no idea what they were doing. when we arrived we had a lot of bags (tv crew) and the bellhop just seemed like he didnt know what to do with it. we wanted to store it in a luggage room but that wasnt going to work. the rooms are too small for excess baggage so they put it in another room but had no idea where it was when we wanted it. it took -- minutes for me to check out there was one person doing it. it took about -- minutes for the person in front of me and another -- for me. this is unacceptable when a car service is waiting for you. it was like the person behind the desk had no idea what they were doing. very frustrating. the elevators carpet was very dirty --every day i was there.',not_happy
id12326,' we were attracted to the descriptions given on the internet for this hotel. quote: completely renovated in january ---- ... praised as an affordable luxury hotel in the heart of hollywood by bus tour magazine (april-may ----) ... scores of other hollywood stars frequently visit the comfortable hotel... our hearts sank with disappointment when we arrived at this hotel. we were very hardpressed to detect any of the renovations . this hotel is dingy depressing and outdated. we saw - rooms in two different wings so we know they were all about the same. room and hallway carpets were worn blackened in some large areas and not very clean. we requested a change of rooms because our rooms were roadside with very loud noisy heavy traffic. when i first opened my eyes upon awakening the first morning i blurted out man what a depressing sight to wake up to! my daughter & husband agreed with me about the dingy ugly walls and furnishings of our room. i wouldnt recommend this place to anyone. it is quite unattractive and not worth its close proximity to universal studios.',not_happy
id12327,' i guess for a highway stop this motel is fine. however the strip club in the parking lot did it in for me. along with the cigar smoke in the room and the untidiness. comfort inn is right next door. opt for the extra $-- and stay there.',not_happy
id12328,' i stayed here for a business trip after reading nothing about the hotel and picking it simply based on proximity to my meeting is location in the morning. boy did i luck out. this hotel is fantastic. i loved every minute of staying there. the location is perfect - it is in belltown so there are tons of fantastic restaurants and bars (try list and local ---) in the area. the customer service was impeccable and friendly. the room itself was wonderful - big comfortable bed with a real feather duvet couch huge full-length mirror desk wet bar clean bathroom huge closet and small vanity to get ready at. the rooms have a clean modern feel and i wanted to move in permanently. i ordered room service breakfast from the attached restaurant lola which was quickly delivered and delicious. i also used their business center which is just a room with computers and a printer but was very easy to use and was exactly what i needed. i also loved the free internet for as many devices as you wanted. i will absolutely be staying here from now on whenever i go to seattle!',happy
id12329,' very clean but small rooms. the staff at the hotel are exceptional! we had awesome service from the people at the front desk (thanks mike!) to our waiter each night at the epi center restaurant (thanks ernesto!) to the ladies who work in the shockwave cafe!! (thanks for taking care of our breakfast needs each morning! the all american breakfast was awesome!) the personalized service everyone at the hotel gave made up for the small rooms. one last thing - it is downtown we were not prepared for the city as it was. something to keep in mind. if you can handle the city life this is a great place with great people and great food!',happy
id12330,' okay so i can not express how wonderful my stay was. the hotel was beautiful and fun. the resturants are amazing and i cant even being to express how wonderful the staff was. ashley the young woman who helped us at the front desk was not only friendly but so kind and helpful. i have not been to a hotel in years that has put that much effort into there service.. i highly recommend the w hotel in san diego.',happy
id12331,' warning do not stay or book this hotel: i am finding hotel where i want to stay next week in boston. last year is things remind me why we should not make a reservation in the boston backbay hotel. this hotel overbooked my room even if i fully pre-paid my stay and then attempted to waive its responsability. in some jurisdictions selling the same thing (the right to occupy the room) twice is considered fraud. in my many (over --) years of travelling many of which have been for business travel around all continents and staying at hotels of all levels from small family owned hostels to high-end asian ultra-luxury palaces i had never experienced such an unethical and illegal behaviour as the backbay hotel. this hotel does not honor its basic contractual obligations even when stays ave been pre-paid. leaves no option but to sue in court. do not run the risk stay elsewhere. there are plenty other ethical options in boston. i cannt not forget this kind of experience in the backbay hotel in rest of my life.',not_happy
id12332,' im so i stayed here - i work in hospitality in sydney and i wish i could bring my staff to be trained by these people - the friendliest most helpful crew ever that made the unbelievable experience of nyc even better - very clean rooms whatever you need straight away - right on a subway (---rd st) - and i got to spend more money on sight seeing - but i feel like i got a - star service! my partner and i got great travel tips and i feel so lucky i came accross this little gem of a place - would ---% advise you to stay here i loved it!!!!!!!',happy
id12333,' stayed at this hotel while in town for a --th reunion. there were not many of us there with our group but hundreds there for an enormous event in indy that weekend. first the good things: large two room suite with sinks in bathroom and bedroom. room with upholstered furniture television and large desk and bar. the set up of rooms very nice. liked open door to tiny outdoor patio - great to let in fresh air. staff seemed friendly breakfast was tasty but average and cocktail hour with free cocktails and snacks a nice touch although very crowded and noisy. hotel had good location with restaurants in close proximity even walking distance. bad points: hotel is an atrium design so noise level high. atrium never seemed clean. fountains that were never working throughout big open area very dirty looking with things floating on bottom. this is where you had to et breakfast so not too pleasant and very noisy and crowded. room as well as hotel was fairly old and well used. elevators extremely slow with one not working at all. we were on -th floor-need i say more. the hotel had just gone non-smoking the month before our visit but i think our room had been a smoking room and the smell was in upholstered furniture in room. our toilet ran constantly which was annoying.',not_happy
id12334,' after much thought i settled on hotel andra partly b-c of the fantastic deal i got ($----nt) and also from the looks of it and reviews..let me tell you that it represents even better in person!..great location courteous staff top quality furnishings even down to sheets and toiletries!..a true boutique hotel in every sense..',happy
id12335,' i was fortunate to have a room fairly high-up facing camden yards. fantastic view. the hotel had good service clean lots of hd channels strong wifi and quiet. as a loyal hilton family guy it delivers everything i expect as the primary hilton in town. i look forward to staying here again when possible.',happy
id12336,' my husband and i were attending a concert in nyc and wanted to stay overnight so we wouldnt have to drive home late. we stayed at the barclay which was beautiful. upon checking in we were upgraded to a suite. the hotel has that old nyc charm. we cant wait to go back!',happy
id12337,' you have to ask for the cruise package because it is not advertised on their web site. beautiful rooms and views wonderful people from the front desk to the bar to the driver who takes you to the port--everyone treats you as if they own part of the hotel--love it!!.. breakfast is included with the rooms--the variety was good but the food was cold---a shame because the quality was there---there is just something about cold eggs...yuk. i would stay here again and strongly recommend it to anyone.',happy
id12338,' we were treated fabulously by the front desk. not only we were acknowledged as a return four seasons customer we received and upgraded room and the check-in clerk personally walked us to the elevators and would have accompany us to our room had we not stopped him. our suite was spacious and beautifully decorated though we felt that the towels were a bit tired the bedding and amenities were both high quality. the only annoying thing was the lack of free wifi. and the valet service is a whopping -- bucks!',happy
id12339,' the reviews worried me but on arrival we were given a good room and promised a fridge which didnt arrive til the last but one day. however raffles the restaurant underneath provided good food when we wanted it and the staff there were friendly and gave us vouchers for free puds or glasses of wine! yes the rooms need refreshing a little and the service was a little chaotic but storm sandy came and went and so we allowed for some variations. we overstayed by - nights due to the storm and they did try to double the price of the room but this got sorted and we were given the same price as when we booked. they also allowed us to overstay our time on the last day to fit in with our flight times so all in all they were very professional. it is a great location you can walk to lots of places from here. downside - appeal to all ny hotels to have free wifi in all rooms please! there is not enough room in the lobby for all internet users.',happy
id12340,' after staying in vegas and anaheim we were looking forward to los angeles. when we arrived the hotel receptionist was in a full blown arguement with a guest...what ever happened to the customer always being right. the room on first impressions was ok. but after three days of the toilet not flushing and the tv working when it wanted it got a bit annoying. these defects were reported every morning but the toilet only ever flushed twice until not working again until the next morning. unfortunately we had two young children who were asleep very soon after returning from a day out and the option of getting a plumber in to fix the toilet in the evenings was impractical as it would of woke our children. on asking the reception staff for directions or advice on were to go it was very obvious that they had better things to do unless you payed them for one of there trips. as for leaving the hotel room at night....forget it. this truely is not a tourist area and i live in glasgow. i would recommend this hotel to nobody in fact i would not recommend los angeles to anyone either. the only nice part of los angeles is universal six flags and going home. we will never visit again.',not_happy
id12341,' i stayed here the week of october -th ---- for business and received a very warm and professional welcome by the front desk staff. the room was very nice and comfortable and the hotel was a mix of classical art deco with some updates which could use some updates themselves. all way very satisfactory with the hotel and my stay until three days later when i received several fraud notices from american express.it seems my card was compromised beginning the same day i checked into the hotel and i did not use the card anywhere since i checked in. is it just a coincidence? perhaps but it seems very unlikely to me.',not_happy
id12342,' this was our first weekend getaway in seattle and the hotel andra made our experience all the better. the service staff were more than to make suggestions and reservations for us at some of the best restaurants in the city and lola had a great selection of greek infused food and a good selection of cocktails for us to have after our late dinners. our room was beautifully designed and very clean. our only complaint was that when you flushed the toilet it was extremely loud which made it annoying if either of us used the facilities during the night. this wont keep us from going back by any means though. hotel andra is one of our favorite hotels and we will visit again.',happy
id12343,' we stayed here two nights one on each end of flights in and out of sky harbor. it is very convenient to the airport and the shuttle service worked great for our different family members needs. the first night we had a one bedroom and since there was not a lot of extra room in the bedroom we put the play and pack in the living area where baby comfortably spent the night. used the light above the stove as a night light and could easily check on sleeping baby. the bedroom had a good sized vanity outside the bathroom and a spacious closet. very nice to have the fridge and extra sink. we did bring our own bottles of water and kept them nicely chilled. during our second night stay we had a - bedroom unit and the -nd bedroom had room for the play and pack. had a much smaller vanity and it was also outside the bathroom. nice closet. for some reason the ac was much louder in this room but it was consistent and gave a white noise effect which worked fine for sleeping baby and us.the main bathroom on this stay had hair in the tub when i pulled back the shower curtain. until this everything appeared clean. after dinner we arrived back to a power outage in the hotel and area. we had a case of bottled water + groceries and a baby. an employee who was helping another guest as well jumped in to carry our water and give us a glow stick to find our way to the -th floor (no elevators of course). the room was already getting warm (--- that day in phoenix). within an hour we were very relieved to have the power restored but it did take quite awhile for our unit to cool down to our comfort level - sometime during the night. renovations were occuring in the public areas while we were there so the breakfast-reception area seemed a little makeshift but it appears it will be nice when finished. breakfast included several hot options - oatmeal eggs waffles and the usual accompanying fare. it was not a large room but we had no difficulty securing a table either morning. did pop into reception but soup (august in phoenix?) was the main entree so we just enjoyed good cookies. all the employees were very cordial and accomodating. i look forward to be able to stay at this hotel again.',happy
id12344,' what a neat place to stay. yes the room and bathroom are small but it is manhattan! the hotel had an art deco-old movie star theme. the room had new furnishings new carpet fresh paint. the linens were fresh and new. the beds comfy. the bathroom was small but very clean. there were not bugs street noise etc. that others may have seen-heard. the included continental breakfast was great! we had juice coffee a bowl of fruit each and a basket of bagels muffins and scones that were delivered to our table. we could have had yogurt and cereal as well. it was definitely a nice touch. although we didnt eat there babbo is right across the street. a very nice hotel. the front desk was helpful too.',happy
id12345,' we visited nyc for thanksgiving week and the macy is parade. hotel had a thanksgiving package that worked well. rooms were recently updated and were very nice (and good size for nyc). everything was clean and staff was very friendly especially doorman and bellman. would certainly recommend for business or family trip. location was good for family trip to take in all the sights without being in the middle of times square.',happy
id12346,' excellent rooms for families close to los angeles. we reserve a suite with - rooms and are very well accomodated! the breakfast also was good what it helped sufficiently. i very recommend the hotel mainly during the weekends when it has little traffic in the highways',happy
id12347,' location is terrific for gaslamp district (i think better than gaslamp marriott) less than a block for trolley to ballparks pier convention center old town etc. hotel is converted bank nice attention to detail throughout. rooms on higher floors on west have water views on east nice city scapes. standard rooms are adequate a bit small ditto the bathrooms. sounds travel far too well; people walking by talking in a normal tones can wake a sleeper. the only complaint is the inconsistent concierge (all staff are behind - old teller windows). one shift was excellent each person accommodating polite friendly helpful; the other was the reverse (one person in particular was surly). did not use exercise facilities or visit the attractive bar. $-- parking (i think high considering a bit of a wait for the car). restaurant very open (grand old bank lobby) i think a tad pricey but not unreasonable and food was not excellent but good (choice of eateries a block or - away is overwhelming; stick to breakfast at the hotel go elsewhere for other meals). all in all great location nice atmosphere reminiscent of old world elegance would probably stay again.',not_happy
id12348,' location is ok- room wasnt bad- the area can be a little scary- fridge and microwave were in the room- easy to get to and get back on the interstate- right next to ut and across from st david is hospital- (you could walk over to st david is).',not_happy
id12349,' i stayed at this hotel with my --year old daughter for -- nights and thought it was very good value however the one complaint i had was housekeeping. we were always left short of towels tissuesrobescoffee. not just one day but each day and that was annoying especially when you returned from a hot day sightseeing or shopping. the reception staff were very helpful and in particular the bellhops. i would recommend this hotel as it is away from the hussle and bussle of midtown yet its on a great subway route that can have you anywhere very quickly and with a weekly subway ticket only costing $-- its a great bargain. also the piano playing in the lobby was a nice treat plus the view from the --th floor balcony. the manhattan diner accross the road do a good breakfast too and deliver. perhaps the hotel bedrooms are a little small (we were in a double-doubloe) it was still good value',happy
id12350,' was disappointed when we got there. should have seen the red flag when arrived at registration. everyone in front of us had their reservation messed up. our room was a converted meeting room with a murphy bed in it (they didnt even bother to remove the door sign from the room). floor behind the murphy bed was nasty with trash. also would be wise to leave someone in the room at all times. housekeeping should not be trusted - went thru our stuff and took some things. safe deposit box in closet wont hold everything - small. also resort will nickel and dime you to death. there is a charge for everything!!! also if you are expecting wi-fi - beware it will cost you.',not_happy
id12351,' this property was wonderful. we booked here for - nights on short notice because the jw marriott desert ridge was booked. our villa was beautiful and spacious. just what we needed at the end of an -- day vacation in arizona. we used the shuttle to the jw each day and enjoyed two fantastic days at the pools there. our - year old loved it and we all hated to leave. lunch by the pool each day was top notch. with access to all the services restaurants at the jw plus a gorgeous full size condo we were in heaven. cocktails with live music outside on the patio was perfect before dinner at roy is. who cares if it is --- degrees? we stayed at the fairmont princess for - days at the beginning of our vacation before going to sedona and grand canyon. the princess was great but a different experience. we actually liked canyon villas-jw marriott desert ridge better. cant wait to go back!',happy
id12352,' the omni is part office building and part hotel a large glass and steel structure that radiates productive energy. the hotel does a masterful job welcoming the town is business and political elite. the rooms are spacious and comfortable appointed with high-quality wood and leather furniture and beautiful tapestry curtains. the breakfast buffet offers the typical options beautifully presented: order hot tea and enjoy the luxury forte brand presented on a pretty bamboo tray with a white ceramic tea pot. the buffet includes gourmet items like goat cheese milks in old-fashioned glass jars and specialty texas jams. the fitness facility was nice - all the equipment clean and well maintained full sets of weights and exercise balls towels and water. i wouldnt quite rate the omni --star - plain jane showers-tubs and and a rather impersonal lobby and bar area take it down just a notch - but you will find everything you need to make your business travel comfortable productive and even pleasurable.',happy
id12353,' staff: very knowledgable about the area and offered great suggestions for where the locals go. rooms: definitely not fancy and a little dated but it was clean and comfortable. breakfast: a good mix of hot and cold options for the buffet breakfast (eggs sausauges cereal pastries etc. and even a waffle maker) -- but dont wait until the end of the breakfast run since some of the food options arent replenished anymore. location: it is not right in the heart of the city but it is only a short walk or cab ride into shopping-dining-nightlife core belltown and the wharf. but if youre wanting to step outside and be in the thick of things then the location may not be the best since there isnt much around it (take a look at the street view from googlemaps). and although it is next to the highway the noise wasn`t bad since we were facing the quiet side of the building.',happy
id12354,' i was in town for a large conference (june ----) and was pleasantly surprised by the sheraton society hill. i enjoyed having so much history right outside the front door and it’s very easy to walk anywhere downtown from the hotel (though it will take -- mins or so) cabs were plentiful if you needed to get someplace and didn’t want to walk. i was given a king room (newly remodeled) on the -rd (club) floor. since everything in the room was remodeled there isn’t much to say about it except it was comfortable clean new and very enjoyable. the club room was very large and with your room key you could stop in at any time and grab a free water or soda. the gym looked completely new as well and there is also a pool at the hotel. if you want to be in a smaller hotel that has a lot of history all around it don’t stay downtown among all the financial buildings and stay here instead. the only downside was that on ½ the floor the emergency intercom was experiencing random static all weekend and the same speakers are in your room. i had several colleagues who were also attending the conference who were kept awake most nights by the static. when they complained to the front desk they offered to send up an engineer but conceded that there was probably nothing that the engineer could do. since it was a sold out conference there were no rooms to move them to. i have posted pictures of the gym club room and my room.',happy
id12355,' doubletree by hilton is a great hotel in a central location of philadelphia. i traveled to philly for business and was pleasantly surprised by the decor and the friendliness of the staff. the room was tastefully decorated and clean and came with a fantastic view of broad street. the first night of my trip i ate at the restaurant in the hotel (the balcony). although there were limited options for a vegetarian the tomato soup and salad i had were tasty. parking ($---day for self-parking) was convenient as the hotel has a relationship with the garage right next door; however there were issues with getting in-out because of the outdated system the garage uses. i was told however that they are in the process of updating this to work more efficiently.',happy
id12356,' large well-designed suite with all the necessities for a short or extended stay and quite a few amenities like free wifi popcorn & coffee in the room and the staff in dc. the room was clean and the bed comfortable. the staff is attentive polite and very responsive to any request. the complimentary breakfast is well-stocked with cereals bread muffins yogurt make-you-own waffles juices coffee and a different hot entree each day. the hotel is just a short block from dupont circle with easy access to metro for longer trips and within easy walking distance of many good restaurants and shops in any direction. there is a small food market adjacent to the hotel a mexican restaurant attached and a starbucks on the corner. despite its mid-city location rooms are generally quiet with the exception of those rooms facing the palomar hotel across the street where street noise can be disturbing to light sleepers. this is a great place to stay and we will use it again!',happy
id12357,' great historic hotel in a convenient location near penn station. hotel is nicely renovated. free wifi was convenient. only downside is that the rooms are extremely small and not suited to more than - person.',happy
id12358,' when we arrived at the westin we were greeted at the door so warmly. destiny helped us at check in. she was wonderful and so gracious. she also has a beautiful smile. our rooms were so clean and the bed so comfortable. if we needee anythhing all we had to do was ask. we met the general manager mr. bill petrella. he was also so warm and welcoming. he made us feel so at home and he was genuinely interested in our comfort. he made us feel at home. the food in the resturant and the small snack shop was delicious. we plan on staying at the westin again.',happy
id12359,' stayed at the hotel for short break. very central and close to all the sights and shopping. paid $--- per night which was good value. very central and easy to get to on transit from airport at $- per head and transit station only --- yards from hotel on tremont street. common areas very smart with helpful staff. room a bit small but all the needed conveniences available. great bar called the last hurrah where locals go for drink after work with friendly staff and good atmosphere. breakfast buffet at $--.-- good value but with tips and taxes means $-- per head. better value is small cafe two minutes from hotel called the delecato cafe down alley by the side of the town hall. very clean well run and breakfast including toast and unlimited coffee never more than $- per head. boston seafood is great tried many restaurants but best was a chain called legal seafoods not cheap by boston standards but very good and half what you would pay in uk for similar quality of seafood. take a trolley tour which cover all points of interest and you can return next day at liesure to any for a longer visit. one to miss is salem and witches bit tacky and big rip off day wasted. would visit boston again for short trip as enjoyed the atmosphere',happy
id12360,' we came to new york to visit in june this being our third visit to the city. we decided we wanted to stay in greenwich village and hotel choice in this area was pretty limited so we opted for the washington square after reading reviews on tripadvisor. although the hotel is a bit tired in places this is a charming little hotel with some lovely art deco touches. our room was one of the interior rooms as we preferred to have quiet over a view. it certainly was quiet as well we did not hear a peep from outside or from anyone else in the hotel. our room was very small and i would have liked to have a little more closet space but this was a small price to pay for being located in greenwich village. so much to see and do just on the hotels doorstep. the staff were also friendly and welcoming always a goodbye or hello when leaving or entrering the hotel. with regards food we only ate breakfast at the hotel this was plentiful and you could also order cooked extras should you prefer. there are simply hundreds of places to eat nearby - i am a vegetarian and had a fantastic meal at a place called gobo just around the corner from the hotel. we also went on one of the many food tours of the area - this was a great way to spend the day. overall a great stay at the washington square hotel - i would certainly stay here again.',happy
id12361,' i stayed at hotel abri for a couple of nights whilst on holiday in san francisco with friends. as others have mentioned the hotel staff on the front desk and pretty helpful and give you a warm welcome. rooms are very comfortable (i had a two room suite) however the bedroom is a little small. can not fault the hotel for cleanliness. the hotel has a nice feel to it and the bar next door (not strictly part of the hotel but there is a door in the hotel that goes straight to it) is very good. they have a very well priced hour menu and some great food. i would certainly stay in the abri again.',happy
id12362,' when we first arrived we had to wait a very long time while the incompetent desk clerk attempted to check in someone else. when she finally got to us after -- minutes even though we had a reservation and it was -:-- pm we were told that our rooms were not ready. we had two rooms and the clerk was unable to determine which of my parents was my dad...in spite of his beard!? we were on the fourth floor and we took the smelly and filthy elevator the whole time being afraid it would break because it rattled and smelled strongly of hydraulic oil. the outside corridors have clearly never been cleaned and you left footprints from stepping on the carpet. the towels were dirty and scratchy and the pillows were lumpy. to be fair though the room actually did seem fairly clean once you got inside. warning though: the rates for this hotel had risen since we made our reservation less than a month ago and you should be careful because advertised rates are not what youll pay. on the second day the elevator actually did break but the desk clerk was not apologetic and even made a joke about gremlins...? we had just been to disneyland and ridden the tower of terror so when the elevator was repaired (with a temporary permit) and we saw that the maximum occupancy was --...coincidence??? dont think so. scary! on the plus side the hotel was pet friendly and we had two dogs with us. obviously we had to take them out but the doggy bag dispenser outside had been rusted shut and was empty. also the parking lot was not well lit and was fairly creepy...and included what looked like an exploded bird. overall i would never stay here again and would never recommend it to anyone who liked normal hotels with non-creepy desk clerks or elevators.',not_happy
id12363,' stay at the downtown omni for - nights and loved it. the hotel service staff is friendly and efficient. i called several times for someone to come to my room and they were always there within - minutes. i also signed up for their rewards program for free and received immediate benefits such as water at check-in free turn down free drinks in the mornings and - pieces of laundry pressed and shoes shined. wireless internet in the rooms is spotty but also free. drawbacks: the rooms and parking are expensive as is everything else downtown but it is very convienent to call valet from your room and have your car ready when you get downstairs. there is also unlimited in and out opposed to the cheaper free parking at the convention center. valet is $---nt and self is $--. it is also very nice to stroll across the street to the water gardens. sundance square is about a ---- walk and perfectly safe day or night. great restaurants too.',happy
id12364,' we loved this hotel! great location! close to the subway close to times square and right in the rock! the room was perfect. clean hip chic. lovely! the bathrooms were really nice. my husband just loved it. the only thing i would tell someone to do if they booked this was to book a higher floor so you get a good view. we were on the -nd floor so we werent able to get a super good view but it was still really nice!',happy
id12365,' booked this hotel based on the great reviews i read on tripadvisor. it is a fab new modern place with fantastic staff and beautiful and very clean rooms but its location is terrible. we stayed in - different areas of nyc during our trip and this was the only area we felt unsafe walking alone. whilst we really loved the hotel especially the gorgeous rooftop bar we would not go back.',happy
id12366,' this hotel is located within walking distance of the harbor and many historic sites. unique building and location- room was comfortable and nice snacks in lobby. also breakfast included. my husband and i walked to independence hall betsy ross house liberty bell the oldest quaker church and oldest jewish temple in philadelphia. enjoyed a delicious philly cheesesteak sandwich a couple of blocks away at campo is deli. great time in the birthplace of our country!',happy
id12367,' this is not a typical fairfield inn. it was a conversion from another chain. i could not remember what chain.this one has a very nice pool and spa. the room is ok with large bathroom. it takes a little effort to get to it.',happy
id12368,' yes it is an older hotel and may not be the finest luxury hotel in the city but if you dont care too much about giant plazma tvs in every room and state-of-the-art faucets this is the place to stay in downtown san antonio. walk out the door and youre twenty steps from the alamo across the street from the river walk right next door to the the rivercenter mall and an easy walk to the convention center and alamodome. absolutely the best location of any downtown hotel. location location location right? but there is a whole lot more. namely great service. bill brendel the general manager and his unpretentious down-to-earth staff made us feel right at home. you get the feeling of staying at a nice bed and breakfast rather than at a sterile cold hotel. the free breakfast is a big plus. and oh yes the crockett is very very reasonable pricewise - even during high demand times like fiesta san antonio or when large conventions hit downtown. im trying to think of a negative but i just keep coming up with more positives. here is another positive. they have a very large secure parking lot. just pull up to the portico and a nice unpretentious (have i used that word before in this review?) valet will take care of everything. just leave your car in the lot for you entire stay and walk to wherever you need to be in the downtown area.',happy
id12369,' awesome hotel for the budget traveler. my friend and i chose a room with s bathroom--i would not travel any other way. we got a room with a double bed and it was very very small. however it was such a cute place and the location was perfect that it made up for it. for the traveler that just wants a place to throw your bags down and spends most of their time out anyway--this is the place to go!! p.s. our first night was on the second floor by a bar that was very noisy at night. we changed rooms to the top floor and slept fine the second night.',happy
id12370,' after reading the reviews posted here and fully expecting some sort of difficulty i went ahead and reserved a room. the rate from marriott is web site was $---night plus the cost of parking ($---day). for the level of service and quality of the room this was outstanding. the hotel is across from the powell street bart station and the san francisco visitors information store. yes there are homeless but the area is busy with activity most of the day and was not a problem. it was disconcerting that san francisco is finest were sparse although that was true everywhere i went. my room had a very good view and was neat and clean with the usual marriott style furnishings including a settee and coffee table. speaking of coffee it is provided in the lobby as there is no coffee maker in the room. everyone from the doorman to the housekeeper was upbeat and professional.',happy
id12371,' our stay at the loews hotel in philadelphia was excellent. the hotel is beautiful rooms contemporary and very clean. the hotel staff from the doormen valet parking attendants concierge and front desk staff were friendly and professional. i highly recommend the hotel.',happy
id12372,' i had stayed at this hotel for a quick business trip. the hotel is perfect for business travelers. very nice and fancy hotel. rooms were on the smaller side though. food was pretty good. location was ok. some shopping plaza is and a limited amount of eateries were around. all in all id stay here again',happy
id12373,' great service in all areas comfortable room helpful front desk clerks who were friendly and courteous. restaurant staff and room service were tops.',happy
id12374,' just returned from a quick stay at the sofitel chicago. we chose the hotel after reading reviews on sites like this one and found it to be just what we had read in the reviews. service was outstanding from the moment we walked in the door. the room was small but the bathroom was large and very well appointed. great shower! loved the flower and the candle in the bathroom. our room was on the --th fl. and offered a nice view of the city and lake. the feather bed was a dream come true. great deal for $--- and would definatly recommend it.',happy
id12375,' my husband & i stayed for three nights and were grateful to have been upgraded to a king room - probably because i had emailed saying this would be our --th anniversary! the room was a good size overlooked powell street and included a fridge which we made use of. some noise from the street which is usual in most large cities in a downtown location but we slept well. only one thing could be improved - the lighting - impossible to see if one wished to read in bed. the evening wine service in the lobby was appreciated after a day of hiking the street inclines! all in all an excellent stay - the staff were always helpful and attentive.',happy
id12376,' this hotel is in a great location but is need of a refurbishment. the room was clean but the bed was horrible! i stayed here - nights for a conference and the hotel staff was friendly but tried too hard this place isnt the ritz!',not_happy
id12377,' in an effort to save my multi-national bank some money i decided to stay here on my last business trip to new york. this hotels is passable but if youre an executuve type youre not going to like it. this hotel used to be called the exchange hotel (see trip advisor reviews accordingly). the staff was fine. the room was a bit odd synthetic carpet tiles were old and used and the bed (like other reviewers comments) was a single mattress on a trend bedframe. the mattress was next to sleeping on a rock (and i dont complain so if i am writing this review it means i actually took the time to care and forewarn you). the hotel itself if slightly run down although if you visit the eurostars site they lead to you to believe that youre staying at an upscale boutique hotel - this is by all means a stretch. during my three day stay the lobby lounge was uninviting with it is blaring rap (yep rap) music. the morning free breakfast was ok but nothing great. the location us great if youre working on wall street or in the near vicinity. otherwise gild hall the hilton millenium are better business travel choices.',not_happy
id12378,' i read a few of the ok-to-not-so-great reviews for the hotel nikko but it was quite the opposite for me. the hotel nikko is in a great location right in downtown san francisco with restaurants and shops just a block or two away. valet handles parking for you and since we had several bags with us we took advantage of the bell hops and entered the hotel without struggling with our bags and a huge box of wine (from the parking garage you have to take an escalator to the second floor reservation desk). the woman at the desk upgraded us to the imperial club rooms on the --th floor though we paid about $--- for a standard room on a tuesday. i have no idea why. we didnt ask nor did we pay more but boy did we luck out. the floor-to-ceiling window faced downtown san fran and the ocean in the distance. the room had a mini-bar cd system flat-screen television and free wireless internet. the bathroom was massive with both a bathtub and glass shower. there is even a small television screen embedded in the mirror! pretty nifty. imperial club access was quite a treat. the club lounge was located on the --rd floor and between -pm--pm they served beer wine cheese and crackers. a good continental breakfast was served in the morning. id definitely stay at the nikko again but considering the other reviews it looks like staying on one of the imperial club floors will make the experience much better.',happy
id12379,' i love the overall setting of this timeless property and have been many times for extended family holiday vacations. however when i was there this fall for a conference much as i still appreciated and enjoyed the beauty and elegance of the property setting the rooms themselves (and how they are serviced) were a shocker. newspapers and coffee service that failed to arrive inadequate and inferior furnishings --especailly in bathrooms and window dressings amenities that were not replensihed---were some of the common complaints at my conference. too many excellent choices abound in this gorgeous part of the country for the biltmore to take its eye off the ball. planning a girls weekend now and wont even consider the biltmore. a facelist is in order.',happy
id12380,' stayed one night for next day early flight. friendly staff nice shuttle service convenient location room was clean and quiet bed quailty was great. i didnt hear much noise from the planes. i will definite stay here again!!',happy
id12381,' just back from new york and i have to say that i was really nervous about what to expect having read the reviews. our room was on the --th floor and i was pleasantly surprised when we finally got into the room(be prepared to queue at reception!)the room itself was small but it was cleaned daily. there was no mould or damp and the bathroom was spotless. i think the higher the room number the better it is. the corridors were dark and i dont think they were hoovered that often!the location is perfect - straight across from penn station and one subway stop from times square. would definately stay here again ....although not when the dog show is on (feb) as you have mutts sharing the lift with you and weirdo is in dog jumpers everywhere!!!',not_happy
id12382,' my stay at the blue moon was exceptional. from the rooms to the staff it was definitely first class. it is not your average nyc hotel this place exudes charm. so if youre looking for somewhere to stay in nyc whether it is for a weekend or a week this is the place.',happy
id12383,' featuring some of the thinnest walls in the hotel industry the peabody memphis looks great from the lobby and that is where it ends. i heard the guy in the next room yapping on the phone until about - a.m. and he wasnt even talking that loud it was just the paper-thin walls. god forbid if it had been an amorous couple in the next room... needless to say i didnt get any sleep and it ruined my next-day. forget the ducks theyre not worth the trouble. stay somewhere anywhere else and youll almost be guaranteed of having a better night is sleep.',not_happy
id12384,' my total experience on a one night stay was excellent! i was upgraded to a casita which was very spacious and comfortable. i decided to order room servce because i needed to get some work done in my room. the food was delivered promptly and it was excellent! i ordered a rib eye steak which was prepared perfectly and the caeser salad was very good. the front desk personnel were extremely helpful and the concierge was outstanding. i needed to get some documents printed for a meeting and she took care of it for me very quickly and professionally. i will definitely plan to stay here again!',happy
id12385,' the magic castle hotel is good value - we booked - rooms which were really large suites with a kitchenette sofabed and large dining table. this would make an ideal base for staying for a few days to explore la. pros: - good value - close to graumann is chinese theatre etc. - great staff (really they were very helpful and cheerful) - free mini bar ; saves a fortune on candy and soda for the kids and water for us. - great complementary continenal breakfast - pool open all hours cons: - lots and lots of stairs. a bit of a pain when dragging in - week is worth of luggage into and out of but other than that not a problem. - no views from the rooms - could do with the interior decor updating and brighter lighting in the rooms (they were really quite dark even in full daylight) we stayed just around the corner from the magic castle hotel in the hollywood celebrity in march. whilst their rooms are cheaper they are also smaller and there is no pool. as long as you arent expecting the ritz this is a great place to stay.',happy
id12386,' weve been to los angeles three times in the last year and have stayed nearby at the hyatt regency century city on past trips so we were excited about this location and went into it knowing that valet parking was $-- per day. no surprises on these fronts. however we were absolutely delighted with the service at this hotel - the valet was fast and always always friendly the housekeeping was fantastic and very curteous and the conceirage & front desk staff couldnt do more to make our stay wonderful. on the saturday evening of our stay there was a red carpet event and we were still treated as important guests even though we arrived dirty & sandy from the beach. we were lined up with limos for the valet service and did not get bumped just because we werent red carpet ready. saw some famous faces and made the whole la scene a bit more real. the lobby is beautiful and our room was absolutely huge. giant bathroom as well. we liked the seperate shower & tub. we were first time priceline users who got this hotel at a steal! we would definitely stay at this hotel again - with or without the great priceline price.',happy
id12387,' if you are going to nyc one of the greatest cities on earth why not choosing for a very nice place to stay: chelsea lodge. whether you have a business or pleasure trip: this charming hotel is absolutely great. housed in a brownstone in chelsea a very nice neighboorhood and very central: close to meatpacking district with very good restaurants and galleries near to midtown aka shopping paradise. and also very close to trendy clublife. --th street itself is quiet and very beautiful with lots of trees and beautiful houses. but the best of chelsea lodge is the cozy hotel itself. the rooms are clean and they offer all the essentials you need: a shower sink a nice bed wireless internet. and the staff.... james and all the others are very friendly and helpful and they know what service is about! if you want to have sightseeing suggestions they will give you great recommmendations you wont find in a tourist guide. if you are in for a little chat they will making feel you at home. if you need any help you will get it right away. and if you there just to do your thing they will respect your privacy. anyway: you will get the picture: this place is great and a bargain! every year i will make at least two visits doing this since ----. so it is my home away from home (europe)...',happy
id12388,' place was clean and staff friendly. walking distance to subway and time square. not the cheapest hotel but definitely value for money. this hotel is under the starwood group of hotels. so compare prices on expedia and starwood. if both the same book thru starwood for the reward points.',happy
id12389,' the bwhh is the place to stay. we were in town for - days. there was - in our group. the two bedroom suite gave us lots of room. the house keeping department was always ready to help with what ever we needed. our rooms were cleaned and restocked every day. breakfast was very good. the assortment of food worked very well for the - of us. great coffee.. always a clean place to eat or use the computer. we enjoyed the outside area for eating or just hanging out. time square rockefeller center broadway were in walking distance. bus stops subway stations were a block away. will be staying here if (when) we come back. now for the costumer service department all were very helpful. sam sharma you are the best. you helped us southerners become pros at finding our way around town. we sure hope that bwhh knows what a great ambassador to new york they have. you always had suggestions on things to see and places to eat..thank you sam for helping with the surprise ride to the airport....',happy
id12390,' i stayed at the menger for a business meeting and was somewhat concerned reading the mixed reviews. if you are expecting a modern hilton or hyatt you will be disappointed. if you like staying in historic hotels and dont mind a little character you will enjoy this hotel. my room was probably last remodeled in the --s but everything was in working order and clean. yes the tvs arent lcds and the wifi signal is a little weak but i enjoyed this hotel. the staff was very friendly and helpful there is a nice pool bar restaurant and exercise room. the alamo is just across the street next door and it is only a two block walk to the riverwalk.',not_happy
id12391,' location location location the location of this hotel was awesome! for the work portion of my trip i was only - blocks walking distance. for my personal time afterwards with my wife we were within a couple blocks of union square a block from the bart (rail transit system) and a block from the cable cars. the hotel is somewhat across the street from a westfield mall and market street where there is a lot of shopping. the hotel is also around the corner from the gap flood building which my wife loved. san francisco has great transit and this hotel is close to street cars cable cars and the bart. my recommendation for the cable cars during lower season is to go up near union square to get on the cable cars. this is how the locals do it and they skip the entire lineup scene. you can simple pay for your ticket once you hop on. this will not work during peak season as the cars seem to be jammed right full. service other than check-in i did not interact with the hotel staff much. they were pleasant. value this was a part-work part personal trip. the value was pretty good for the area. parking was extremely expensive but parking anywhere in san francisco is extremely expensive. sleep quality i was located higher on the building so the street noise was a little less intrusive. luckily i sleep like a rock so the street noise was not an issue at all. cleanliness the room was cleaned very well and all areas of the hotel were kept immaculate.',happy
id12392,' we have just returned from a short stay in the trump hotel - chicago and the experience was excellent. the staff cannot do enough for you - all you need to do is ask. the health club and pool are fantastic with views across the city and river. everything you need to ensure you leave the hotel feeling looking and smelling great are provided. our room was (--th floor) over looking the city and watching the sun rise was just as brilliant as seeing all the lights start to twinkle during the evening (electric drapes!). the bathroom weighing scales kept me informed of my daily weight gain! the lighting was great for makeup-contant lens and the towels robes slippers and toiletries all added to the feeling of luxury. if you dont fancy going out the kitchenette was equiped with everything you need. and every appliance-tool looked brand new from the kitchen utensils to the hairdryer. the --th floor terrace area is still closed being out of season as the weather was unseasonably hot last week being out there would have been an experience. the hotels location is right on the river and being so tall you never get lost or need the full address for taxis - as we found out when we left the airport and my husband asked me what the address was (i didnt have it!). overall the hotel facilities and staff are excellent - i would definately recommend it.',happy
id12393,' stayed for one entire week for a conference at the end of july. (room ----). overall: i would return if i got my same room. even though i received a conference rate of $--- per night there are additional charges for a refrigerator and internet that can raise the cost of your stay. work-out facility was free. the location is awesome with all the touristy things and cheap food-personal supplies close by. check-in: very impersonal. there are kiosks so you dont have to speak to anyone. i checked in at the assistant manager is desk. she didnt smile much and had this stressed business look on her face. when you get your room card there is no opportunity for change as the hotel was booked. i called the day before and reviewed my request with them..quiet sleeping place. the person could not guarantee anything but just acknowledged my request were noted. i was in the hotel towers (not the west tower where the convention center is below). the - elevators were fast only waited slightly longer than normal once during the time people are checking out about --am. room: spacious king size bed (comfortable able to sleep well) desk flat screen tv (movies $--+) leather chair and two sitting chairs. air conditioner worked fine sounded like a small fan that just became white noise when i slept. it didnt make loud noises when it came on or shut off. (newer). bathroom spacious with passive vent (quiet) toiletries by portico (soap shampoo conditioner lotion) shower cap. noise: yes the walls are thin. the first night heard children giggling but they quieted down by --pm. i only heard people didnt hear bathroom noises. i could even hear the howl of the elevator go up on down. by --pm to -am all was quiet and i slept well. i have stayed in condos just north of the hyatt and i always heard sirens all night long. i think where the hyatt is located there are not lots of people typically crossing in front of the hyatt like the shopping district where there are people and cars everywhere. east wacker is also a strange street which is raised above the other streets which makes going there difficult in a car. internet is not free ~$-- per day. refrigerator under tv (quiet) but it was filled with hotel snacks. a sign covered the door warning you if you stored any of your personal items there will be a onetime $-- charge. if you would like your personal refrigerator for that fee the hotel will bring one to your room. if you want to save money i would bring a soft-sided cooler and fill it with ice. if you want your sheets cleaned you have to call to alert them to change them rather than leaving a card on the bed. workout facility: ~- treadmills elipticals ~- machines free wts (lowest -lbs they need smaller wts for junior lifters). does the job while traveling. lobby: calm during the day noisy at night from the bar. they allow smoking so it spoils the lobby when just one person is smoking. there is a snack bar with espresso (automated machines with starbucks coffee $- for a banana). i would go through the tunnels (in the same shopping area of houlahans) there is a deli with fresh fruit by the pound and cheaper food by far. (cosi mcdonalds potbelly sandwiches mexican japanese fresh choice). if youre on a budget go explore and dont just accept the hotel snack bar. stenson is: nice jazz singer ate a rib-eye (fair) but the sea bass was excellent. parking: outrageous! >$-- for over-night day ~$--? reasonable to allow people to attend conventions at the hotel. convention center: the conference rooms are freezing you will need a sweater even if it is hot outside. there is a fedex kinkos in the houlahan shopping area if you need copies. there is a business center. location of hotel: after i walked the city for the week i have found this to be the best location. -- minutes south (millennium park) -- min (shed aquarium planetarium) -- min southwest (union train station) - blocks (boat tour corner bakery) -- min northwest-michigan st shopping. -- northeast (navy pier). overall i felt safe around the hotel and walking on upper wacker. my husband i drop off a rental on lake st southeast of the hyatt and walked back at --:-- am. lake st was a little dark but once on wacker we were fine. (runs along the river). other restaurants: houlahans for breakfast buffet $-- without the beverage (eggs sausage biscuits hash omelets fruit etc). italian village: (-- min wait they seem to let those who had tickets to plays-shows in faster) make a reservation. food was amazing (veal with polenta and seafood ravioli). deal: if you are an educator bring your id. i work for the state preschool system and i got into the museums for free. (shed-planetarium). others provide a significant discount. the walking times are based on temperatures of -- degrees. when it got to -- plus humidity i barely could walk - blocks without jumping into a hotel to cool down to continue my trek. bring a water bottle. side note: people in chicago smoke without concern. in seattle smoking is not allowed in public places and -- ft from an entrance. so at restaurants with outdoor eating you might have someone smoking next to you which spoils the event. just be prepared. the free trolley service runs along side the hyatt. you might have to transfer to different lines to get to the museum area but it may help the weary traveler. there bellpersons are awesome as they are always trying to get you a cab. shuttle from airport: continental shuttle runs every half hour to midway and ohare. for ohare try to get on a shuttle --- earlier than you would. there are always tons of people waiting for ohare.',happy
id12394,' based on the glowing reviews here my expectations were pretty high. so based on that and my experience on a rainy saturday night i have to give this hotel an average rating. first the layout of the property is such that we had to walk at least --- yards in the rain from the parking lot to the entrance of the building where the room was. this might reflect the legacy of the property as a conference center but that felt very unwelcoming. the room was the best part of the stay. nice and large but had an old tv. my wife enjoyed the large tub. the beds were very comfortable. amenities were as expected in a nice hotel. and quiet given the proximity to seatac airport. service was nothing to write home about adequate. their living room with the free snacks was ok malted milk balls yogurt cheese sticks ice cream some sad oranges. nice but not exceptional. because i booked through expedia they did not reward the stash hotel points that i just signed up for. ok i get that but to book through them for the same room would have cost $-- more. didnt seem worth it. because we could not get a reservation into their rave restaurant we decided to eat instead at the lounge. the food was good not exceptional. and while we were in the lounge adjacent to the restaurant i kept looking over to see empty table after empty table in the restaurant. so that spoke to poor management of their space. so overall nice place ...but not exceptional',not_happy
id12395,' three adult family members (not husband-wife) stayed in king-queen couchbed rooms. the king bed is very comfortable and in a separate bedroom with a tv. the couch-bed is in the living room which has a desk tv and several wing chairs. an alcove off the living room provides a table for four and a refrigerator under the counter. high ceilings and while kind of old-fashioned offers plenty of room modern amenities and charm. the bathroom is small but entirely functional with a small marble counter surrounding the sink. a beautiful stairway with marble stairs (or an elevator) leads to the lobby which also has marble floors. the staff was very helpful. there were computers for client use but no printer; however the desk clerks were to print our boarding passes from their computers. no free wifi so i was not able to use my kindle fire. the connection cost was $-- daily which i consider excessive. the - or - block walk to the dupont circle metro was a pleasant walk with a convenient starbucks on the way. i would definitely stay again if i had three people in my party as it was difficult to find king-queen combinations elsewhere for a reasonable price ($--- with half off on sunday).',happy
id12396,' the wellington hotel is very old and a run down property. the room we stayed in was very small and uncomfortable. the smoke detector was missing and wires were hanging down from the ceiling. the air conditioner wasnt working properly and would start smoking if you tried to use it. you see why the smoke detector was missing. the staff has no concept of the word service. they were unattentive and in some cases down right rude. if you go to new york it is a great city full of things to do. however dont ruin your trip by staying at this hotel.',not_happy
id12397,' took my wife to chicago for her --th birthday. hotel was to far to walk to mich ave or mira mile. it was about - to -- dollars for taxi ride to naval pier or millium park. room was pretty small for the price. short bell guy was very nice brought fridge and micro to are room. breakfast buffet was very good and so was service. when checking out older bellman was very grumpy and rude.tried to get money or kick-back from taxi driver. i would stay at hotel closer to downtown if we go back so we were in walking distance to main attractions.',not_happy
id12398,' i checked in the first room i had had a a view of a brick wall.! upon expressing my dislike to the (behind-the-bullet-proof window guy) i got moved to room ---.the reason i chose this shanty was bc i was there visiting my son who lives in hollywood in a very small studio apartment and i felt his place would be too small (haha yea if i only knew). room ---..stinkydirty windowstv minimal receptioncertain outlets did-didnt work) oh what i would of paid for a ultra violet light at this point).. we didnt take our sandals off!!!!. after we ordered a pizza and discovered the plates-napkins we had asked for didnt arrive i decided to venture down to the front desk to ask if they had any. (dumb question now i know) i went out of my room and down the steps. the front desk rude (woman i am sure here on a visa) said no . i kindly walked away and went up the stairs nearest the front desk to my room . bam gurrll down literally what the heck!! i am finding myself on the floor wondering what the hell!! no warning no red tape...nothing! long story short...i end up at cedars sinai severe sprain hairline fracture...vacation ruined! my son packed up our things while i was at the er and when we demanded our $ refunded bc we had only stayed one night and paid for - they made a stink about it!! look if you want a disaster stay complete w- bed bugsstinky room and a possible visit to a hospital bc this crap hotel doesnt know what a elevator is......this is your lucky day. ps..make sure u ring the hidden doorbell up front for service) tank u',not_happy
id12399,' i was stuck in seattle for three extra days due to the east coast blizzard and found my home at the w. many ws make me feel about as cool as homer simpson and yes if you want to see people wearing black you can find them here. that said for an old guy on business i was at home at the w. brian the guest services manager got me a great room at an outstanding price. my corner room was spacious comfortable and worked very well for me. staff suggestions were good (serious pie being a good reasonably priced pizza place a couple of blocks away good suggestion). great room great view comfortable bed nice amenties. extremely centrally located convenient to everything downtown.',happy
id12400,' have just returned from a long weekend in new york staying at the plaza fifty. it is a fantastic* hotel. rooms are large and absolutely spotless and most have full kitchens which is amazingly useful (there is a wonderful deli azure just around the corner open -- hours - watch yourself or youll spend a fortune). all staff were very friendly and helpful without being false and check in-out was handled quickly and painlessly. i have always stayed a little further uptown on previous trips so i was somewhat dubious of the location of the plaza fifty (i thought it may be a little too far down and a little too far over) but i was pleasantly surprised. the waldorf is two blocks away if thats any indication. anyway i could go on for pages about this place but ill hold back and just say that the plaza fifty is very spacious very clean very friendly and very very good value.',happy
id12401,' if you are lucky enough to get an updated room it is a great experience. unfortunately not many rooms have been updated. it is a very quiet hotel and i have had some of the best sleep@ night in years. elevators are painfully slow but i have made friends with the stairwell. if i could get the same room year after year i would buy here! staff has been friendly and helpful!',happy
id12402,' the excellent location is really the top argument to stay in this hotel. close to everything in walking distance. rooms are fine in terms of space trendy and beds are actually very comfortable. i agree with other reviews mentioning you have to take the highest floor possible for natural light. the hotel is dark in all common areas from the lobby reception desk and rooms. no way to have a drink or lazy long lunch as you would think is is already the evening and time to go to sleep. for breakfast just walk accross the street at the boulud restaurant and hotel: the breakfast is amazing! one of the best on nyc. for lazy drinks or lunch go to bryant park. so once you know that you can stay there as the location is a great upside !!!',happy
id12403,' hotel was booked through -rd party discounter. we drove in to dc and didnt have any trouble finding the hotel using gps. we pulled in the main entrance and since we didnt want valet parking we were directed around the block to the back of the hotel for the parking deck. the parking was outrageous (for me) at $---night but this may be normal for the area. i couldnt find anything significantly cheaper within a close radius but i typically think that parking should be included with a hotel stay. the parking deck has - levels. it is small difficult to navigate and smells terrible. check-in was a breeze and the front desk clerk was delightful. hotel is quite large and it is a long walk to some guest rooms from the elevator. keep this in mind if you have any physical limitations and request rooms accordingly. guest rooms are medium in size very clean and seem to have been recently updated. amenities include: flat-panel tv lighted tabletop makeup mirror in bathroom clothes iron & ironing board a window that opens! and lots of electrical outlets for charging gizmos. bed is very comfortable with nice clean linens and provides a comfortable nights sleep. internet is wired (wired internet in ----?) and costs $---day (seriously?) i have never understood why i can get free wi-fi internet at value brand hotels and free with my $- mcsandwich but i have to pay ridiculous fees to get internet at upscale and luxury brand hotels. overall opinion: we had a pleasant stay at this clean well-maintained well-managed hotel. i would recommend this hotel and i would stay here again.',happy
id12404,' i really wanted to like this hotel. it is in a great location for me and the price was reasonable. my room was decent it looked to be updated within the past year or so. it was much nicer than i was expecting. a little small but size was really ok for ny. however i had a very difficult time getting hot water thus the bad rating. i came to ny for a cooking class so when i got back to my room at --:-- pm i was filthy and covered with grease. definitely looking forward to a shower. i ran the shower for -- minutes and got no hot water so i called the desk. an engineer was sent up to my room and confirmed no hot water. he did make a flippant comment though… “it’s the summer anyway you don’t really need hot water do you?” uuhh yes! i called down to the front desk again. this time i was told that nobody else had called and it must be just my floor. he didn’t offer me a room on another floor where i would supposedly find hot water. he said they would “re-set” the system and in -- minutes i should have hot water. well no hot water was available after -- more minutes so i went to bed unhappy. i had a hard time sleeping. when i got up around -:--am there was hot water. when i came back at --:--am there was none. when i checked out i complained…they do have a “guarantee”. the manager told me that yes sometimes the boiler is turned off in the summer. but kept waffling about the details. maybe it is “accidentally” turned off. i couldn’t quite get an answer with him going in circles trying hard not make good on their promise to not charge for an unpleasant stay. the impression i got was that hot water is available only during certain peak hours. so if you only want hot water during these hours then i could recommend the hotel. a hot shower available ---- is important to me especially during the summer when i am walking around in hot humid weather. so unfortunately i will not be returning. as a side checking in and out took a while. even though there appeared to be at times several folks available to help only one person did the work thus the wait. they did hold my luggage on check out day until late afternoon which was nice.',not_happy
id12405,' great location only a few blocks from union square and located at the gates to china town. close to everything. great staff. pet friendly. wine tasting from --- each day. rooms are small but efficient and comfortable. no restaurant or bar attached to hotel but one on either side. the irish bank is around the corner great food and atmosphere. one of our favorite irish bars in the us.',happy
id12406,' my boyfriend and i have just returned from a - night stay at the chelsea star hotel and cant recommend it enough if you are looking for a reasonable standard of accommodation on a budget in an excellent location. the hotel is closely situated to penn station - you can take the airtrain to howard beach then the a train on the subway for $- which takes about -- minutes. a good tip is to buy a - day metrocard travel pass which is $-- and gives you unlimited travel on the subway and buses. the hotel is a short walk from penn station only - or - blocks. i booked a double room with a shared bathroom but when we arrived we were offered a free upgrade so ended up staying in a double room with an en suite and tv. the room was spacious and clean and situated at the back of the building so it was very quiet. we were provided with clean towels on a daily basis and our bed was also made for us every day! the building is very secure - you swipe in and out of the main entrance and rooms and there is cctv on the main entrance. there is someone available on reception -- hours a day - days a week. the staff were all very helpful with regard to helping us plan our time and giving us leaflets local information advising us of the best tours etc. there is internet available at a very cheap rate and a free coffee and tv room. there is also a terrace with tables and chairs which im sure is lovely when the weather is a little warmer!!',not_happy
id12407,' the room was small but clean and affordable just what i was looking for. i could walk to the hospital (ucsf parnassus). i did wear my ear plugs to drown out some traffic noise but overall it was a good experience.',happy
id12408,' checked in on july --th the front desk staff were always helpful easy to deal with. the free buffet breakfast is always a plus for any overnight stay for us. hotel was easy to find parking was always available & free for guests. you have everything you will need hairdryer microwave & mini ref. i chose the place because it was centrally located to where we were going -- minutes from lego in grapevine and -- minutes from rockwall & the airport. just one thing the fire alarm went off on the --th from --midnight to -am they said there was a technical problem. it was not the front desk is fault i hope that has been resolved. all in all we had a good deal for a - night stay in dallas.',happy
id12409,' my husband and i live in nyc but stayed at the westin times square last thursday night for a night out. the room was so-so. the outlet in the bathroom is over the toilet so you literally have to blow your hair dry over the toilet. another problem - you get no cell phone reception in the hotel so you have to use the hotel phone to make all of your calls and they charge several dollars for each call (i think about $- per call with taxes but cant recall for sure) so it adds up quickly. also no cell phone service means no blackberry service so i had to log on to my computer (pay $-- for internet service) just to see if i had received e-mails. the bed was comfortable and we got a good night sleep even though you can hear noises from other rooms (people sneezing flushing the toilet etc. but no street noise). we went to the hotel is bar for a drink and got great service and good drinks. however the hotel service is not so great - we called the front desk three times and asked for laundry bags but they were never delivered.',not_happy
id12410,' i stayed here last year and posted a glorious review. we return to chicago almost every year in summer so i reserved the hotel again. this time it was just ok. no bad experience here but the staff seemed to have too much fun among themselves which will eventually take away from customer care. i wonder if the kimpton reputation of being the best place to work for is backfiring upon themselves. i was extremely disappointed at the wine reception because they were serving very cheap wine ( rex to be exact which can be purchased at grocery stores for less than $-- per bottle). i thought that they could try a little harder to find interesting wines for a little more money. i will probably try another hotel next time.',not_happy
id12411,' we stayed here in late may ---- and found it to be a nice hotel in a fairly good location. it is walking distance to rodeo drive and there is a public bus that takes you down to santa monica and venice beaches. the staff were actually really helpful and polite while they have a tours man next to reception who can book all your excursions. it is not the ritz but a nice clean and affordable hotel in a good position.',happy
id12412,' we enjoyed our ---night stay at this location. weve stayed at the days inn in many different places in the us and canada and this location was up to par. i would recommend the friendly service location to all attractions-downtown and the overall upkeep. keep up the good work!',happy
id12413,' the rooms were super clean! the fd staff was a bit edgy but they got the job done well so it was good! the breakfast is out of this world! incredible offerings. the rooms are very nice and the beds very comfortable very clean and fresh smelling and smoke free!!!. they have a pool and jacuzzi the fitness center is kind of pointless just cardio machines and not very many but thats fine. parking is a bit rough my key card would not opoen the gate on the second night i had de-activated it some how it happens! the hotel is set up on a hill a bit and you can drive by it as its one of the only hotels in the area that does not have a sky high sign. this a perferct hotel for a longer term stay.',happy
id12414,' a very comfortable and elegant hotel. the facilities (at least those i used) were excellent.',happy
id12415,' a total of -- partys of the same family booked this hotel for - day weekend to honor my brother at los encinos state park ( the de la ossa is ) some of us had not seen each other -- to -- years the hotel had nice patio areas for us to visit and were welcomed to continue visiting in the lobby past --:pm . also there parking lot was gated which was a great plus.',happy
id12416,' i stayed here with my best friend from june - through --. we both loved it! front desk personnel were very accomodating. check in was very fast and efficient as was checkout. our room was clean. the beds are a little high off the floor but once you step up and into them you want to stay there because they are so comfortable. we had breakfast each morning. breakfast there consisted of croissants muffins cold cereals fresh fruit coffee tea and fresh squeezed orange juice it was great. the hotel is centrally located near times square. our room faced the street. unlike what some people have reported our room had plenty of space in it for us and our luggage. there are some minor quirky designer touches that take some getting used to like the door numbers to the rooms. they are not easily seen from the main hallway because they are at an angle down smaller hallways off the main hallway. in the evenings the bar and pool area were very busy. music was a little loud at times when you entered the lobby. but this hotel is geared for the younger crowd . i will definitely be staying at the hotel qt again. with a rate of $---.-- plus tax per night for a room in nyc you cannot beat it.',happy
id12417,' i spent two nights at the eldon in mid-december ----. i had gotten a good price online ($--- the first night $--- the second) and was attracted by the kitchen amenities and the location as well as positive reviews. the location is very convenient -- a short walk from the mt. vernon square metro stop right on the yellow line (and thus a very quick train ride from reagan national airport). youll walk past a few derelict buildings on your way but it is actually not a bad neighborhood and if you have a meeting in the convention center it is an absolutely ideal location. the only downside is that there arent many restaurants nearby. another plus: free no-hassle wifi. i was checked in quickly and politely and went up to my room on the -th floor. the decorating theme in the hotel is a bit strange -- my floor featured a floor-to-ceiling depiction of an odalisk at one end which is a first for me in my hotel experience -- but what is really weird is that the floors in the rooms (or in mine anyway) are completely tiled. in the summertime this is probably a plus since dc is notoriously hot and humid in the summer. in the winter it wasnt so much a plus. the room felt cold and clinical rather than homey and inviting. however it was very clean and the kitchen was fully equipped there were lots of closets the hotel provides robes and slippers and the bed was exceptionally comfortable. what the rest of the room lacked in warmth and softness was made up for by a very comfortable mattress feather comforter and feather pillows. (what added to the weird coldness in my case was the fact that i never saw another guest there during my stay -- i swear i was the only guest on the fourth floor. that may be a testament to the hotel is exceptional soundproofing or it may be that i was just staying there during a lull in business but it did increase the generally cold lonely feeling i got while i was there.) overall id definitely recommend the eldon for business travel if you can get a good price.',not_happy
id12418,' really pleasant stay and worth the extra $ while attending a convention. eliminated stress of traffic and center to everything downtown. will stay again!',happy
id12419,' eager to get back to nyc after so many years away i was more than a little excited to be visiting the new york offices of the company i work for. i received my travel documentation and my excitement was heightened by staying at the acclaimed w hotel --- lexington avenue. upon arrival i was super impressed with kevin the receptionist; i wanted to be wowed during this visit and he hit the spot. it was an educated knowledgeable anything we can do for you service so those critical first few moments of my first impression were marked positively. my room where i was to stay for three nights was the right size perfectly equipped and just right for me and my luggage. i needed an adaptor for my plug which they had in the room and the complimentary toiletries were perfect (as were the complimentary bottles of water each evening). although basic for most hotels it is important to state that the bed was great as was the tv bathroom rain forest shower storage space and general cleanliness. i visited the concierge (lauren) and decided to play the dumb tourist a part i found naturally easy to adopt. i simply asked what i should do with my sunday afternoon in new york. she suggested the grey line open top bus tour; i duly obliged and paid my money and went sight-seeing. later that evening i visited lauren again and asked where to eat - she recommended three different restaurants two of which i visited on sunday evening and on monday evening. those restaurants were exceptional and couldnt have been better for food ambiance service and price. lauren really helped to make a difference to my visit. i visited the hotel bar on two evenings and enjoyed a drink in a relaxing environment in the lobby. i also ate breakfast at the hotel each morning enjoying healthy drinks omelettes juice coffee and pastries. the location of the hotel was ideal for me. i needed to walk to madison each morning and i wanted to be in amongst the hustle and bustle. it couldnt have been better. it wasnt too noisy in the room but was right in the heart of the action downstairs. i also need to provide a special mention for w insider nicola robinson who helped arrange a special surprise for a colleague who arrived later in the trip and who also ensured i was looking forward to my visit before the trip and checking in with me when i returned. i really have had an amazing experience with this w hotel and i cannot wait to return in the not too distant future. thank you w hotel lexington!',happy
id12420,' stayed for - nights on a fabulous corner high floor room for nearly $--- a night. after staying in many - and - star hotels from starwood i was surprised on the widespread low quality of this hotel. i like modern and chick quality hotels with excellent service but sadly this is not one of them. rooms: furnishings are really low quality. you get fancy looking bed furniture made of cheap clear acrylic plastic. the walls look like are made of plastic. the closet is just - pieces of plywood put together standing in the entrance of the room it is not even bolted to the wall and can fall over. the safe did not work properly. the bathroom door was a pain to close. floor is made of cheap ceramic tiles. in general the room looks very modern and chick but if feels like it was put together by a teenage girl after going to home depot and wallmart. room service: whatever whenever? there is no dining room service from --:-- am to -:--pm on a - star hotel category - according to starwood. i tried to order a sandwich and i was told to go to the lobby and order it myself and take it to my room. there are - star hotels with room service at this hours. bell boys: they never even offered to carry my bags when i arrived. i had to carry them from the entrance to the -th floor lobby then to my room. same thing at checkout i even had to help a poor girl trying to open a door with huge bags while the doorman and bellboys where standing - feet away. doorman taxi friends: while leaving and waiting for a taxi along with several people the doorman asked where i was going as soon as he knew i was going to nwk he directed me to a taxi around -- steps in front of the hotel. he greeted the cab driver chatted for a minute (they knew each other) and then we were off. mid way i noticed the meter was off big mistake on my part. i was charged whatever the cab driver wanted and had to pay cash. looking back it was definitely planned by the doorman to help his friend; i won’t go in full details now. acoustics:. the acoustics of the room are not good. i could hear and understand what the housekeepers were talking about all morning. the double glass windows do a fair job at decreasing the times square noise. housekeeping: there was an already opened water bottle in the minibar which i had to pay. the consumed items in the minibar were never replaced in the whole stay. the towels smell like burnt plastic a very strange unpleasant smell. conclusion: this is really a - star hotel. there are much better hotels in nyc and in times square if you care about location. to me it seems like the w times square doesn’t really care since most customers are single time tourists or wannabes. i also think this is why it has so many “good” reviews on this site. if you don’t believe me then go stay in it and you’ll learn what i’ve learned.',not_happy
id12421,' i have to say that i was impressed. i was not expecting this level of service from what i thought was a mid to low level chain hotel. rooms: small but comfortable. the rooms have a nice t.v. comfortable bed bathroom amenities hair dryer mini fridge microwave and coffee maker. there was a small basket with bottled water popcorn and granola bar that was replenished each day. nice touch. everything appeared to be very clean. one odd thing is that the sink- vanity area in our room was separate from the shower area. not a problem - just something of note. also - free but slow wifi is available throughout the hotel. i also noticed that there was a pool for the warmer months. service: from check-in to check-out the staff was courteous and willing to help any way they could to make the stay better. room service is available from their restaurant and while not fancy does the trick. location: cant beat it. it was very convenient to park enter exit. that is really great for a downtown hotel. parking is $-- dollars a day extra - but the garage is attached to the hotel so it was well worth it. the convention center is just down the street - along with a couple of sports bars if youre there for a weekend and need to watch a game. the attached bar- restaurant is a plus. if you are working and dont have time or energy to go out - it really does help to have a restaurant serving breakfast lunch and dinner right there off the lobby. i generally stay in holiday inn express or higher end hotels - but this worked out really well for a gal traveling solo (on a budget) for business. one word of caution: if you are not used to city noise like me it might be bothersome. but that will be true of any downtown hotel.',happy
id12422,' i stayed at the hotel abri in september for one night and then later in the same week for two further nights. positively the rooms are clean and the staff were amazingly friendly with very good service. also the hotel has a business area with two pc is and a printer that you can use for free- very handy for online check in for flights etc. negatively the rooms are very small and on the first night we were awoken by noise from the street. although we mentioned this to the staff and asked if we could have a quieter room when we returned in a few days and as a result got a free upgrade to a -th floor executive room which was larger and quieter. also the hotel is located in union sq sf is main shopping area. this is a central location but personally after having explored sf i would have rathered stayed in some other areas such as nob hill. union sq is busy noisy and a little bit dodgy- lots of homeless people and just a few blocks in the worng direction from the hotel you end up in the tenderloin which is sf is worst area for crime- i ended up having to visit the police station there after being pickpocketed on my way from the airport to the hotel! and one small gripe- we payed for bed and breakfast. the breakfast is provided by a restaurant next door to the hotel and the set offer is for an american breakfast. i dont eat eggs or pork (which is basically what an american breakfast is) and asked if i could change to granola (which is $- cheaper on the restaurants menu) and they refused as this was outside of the set deal that they have with the hotel. as i said a small gripe but it just annoyed me. so overall a decent hotel which was good value but im not sure i would rush back.',not_happy
id12423,' this place is great .my wife and i stayed for july -th fireworks instead of going to the inner harbor to see the fireworks .we stayed at the hotel and saw it all went well . we did the bed and breakfast and it was out of this world . we had a great time rooms were very clean and everything is within walking distance . i plan to say here everytime i travel to the inner harbor . also i slept like a baby thier beds will put youi to sleep',happy
id12424,' hotel bar roof top is not for the guests since it is leased out and there is no control over the patrons and the noise',not_happy
id12425,' i dont even know where to begin! my mother sister and i met for a girl is weekend get-away from -------- at the royal palms and we couldnt have picked a more perfect place. we were looking for a nice relaxing place where we could spend time together (we live in - different states across the country from each other). the resort is absolutely beautiful the rooms are outstanding and the spa was beyond words. we were told at check-in that the resort was fully committed yet we felt almost as if we were the only ones there! our casita consisted of a living room bedroom and large bathroom - more than enough room for the - of us to comfortably relax. we also had a patio that overlooked a lovely courtyard area that had a fountain and several wood fireplace pits. they were lit on friday night but not the others which was a little disappointing. however im sure that had we asked to have them lit it would have been done right away!! we ate dinner outside of the resort - evenings but did enjoy t. cook is on saturday night. overall it was lovely but the service could have been better. we did feel as if the waitress could have been friendlier and more involved in our dining experience (as opposed to just serving us food). the fitness center and spa were excellent. i enjoyed two treatments at the spa and they were phenomenal - worth every penny. i would like to comment on one event that happened during our stay that explains why the royal palms is royal in my book....during her massage my mother and her massage therapist were talking about where we had eaten the night prior and my mom commented that we had eaten at t. cook is. she asked my mom what she had for dinner and my mom told her the duck. she asked her if she enjoyed it and my mom said yes but that it had been a little dry. they went on to discuss other things and my mom didnt think anything of the conversation. when we all got back to the room we received a call from the front desk advising us that the duck was going to be removed from bill!! what a surprise especially when it is not expected. it is things like this that make you feel like you are a guest that is truly cared about. all in all the royal palms is the nicest place i have ever stayed. it is not really for children and it is not for the die hard partier looking for night life entertainment. it is definitely better suited for the romantics or those looking to de-stress and be pampered. it is going to be hard staying anywhere else after my time at the royal palms!!',happy
id12426,' for once the room was exactly as the picture on the web site showed and it was good. i always like to find a hotel that offers rooms with something else to sit on besides the bed and this best western comes through with that and more. in this price catagory it isnt often you find a - bedroom suite with a living room dining room (with a table for -) a small (by midwest standards but probably normal for nyc standards) kitchen and an adequate bathroom. our suite had a king size bed in one room twin beds in the other & a queen size sleeper sofa; had it not been for the street noise (that you cant get away from in nyc) you would think you were in yours or someones elses home. i asked and yes it had been an apartment building at one time. and for those that dont like to be barefoot on hotel room carpet because you just dont know what could be crawling in there this place has hard wood floors. add to this continental breakfast every morning and two desk clerks (joe & sam) that could not have been any more helpful welcoming and friendly. the location of e --th & lexington was perfect. loved it.',happy
id12427,' my -- year old daughter and i loved the fairfield inn! we were in new york city for shopping museums and shows. the hotel was very comfortable although the rooms were on the small side. the hotel had only been open for two weeks so everything was very clean and the beds were very comfortable. the staff was very helpful and friendly. the breakfast was very good with a large variety of items and coffee was available all day. the location was very close to the subway stop right across the street on the corner of --th and -th avenue. i would love to stay there on my next trip.',happy
id12428,' i stay here a few times a year for work. i do enjoy the easton area but find this area with good restaurant selections as well. the same front desk guy has checked me in the last - stays and he always remembers me. i just wish i could remember names as well. i am a gold spg member and get upgraded to the club floor about --- the time. aside from it being key card access controlled i see no real other benefits. as a female i do like that as i have had a few issues in the vicinity where ive been more on alert so that is a good feature for me. the rooms are the same (although i think there are robes in the closets and free bottles of water). i have never seen a club lounge so if there is...im blind (but have never asked either). the bartender has been the same person serving me for the last - years i believe...maybe longer. i have never been there on his day off or when he is on vacation apparently. he is also very friendly and a good bartender. it can get busy in the small lounge though and i wish they would have someone that could jump back there and help him out from time to time. the internet is fine in the rooms it is free in the lobby--but not many seats in the lobby. for the price it is a decent value. i did use the hot tub for the first time on my last stay. it was warm but the seats are really low so i had to almost sit on my knees to stay about the water (and im -- not tall but not short either). some kids got in and i was afraid to get out i thought they might drown . the hot tub is kind of around the corner from the pool so hidden a little bit....that is nice except when parents let their kids in the hot tub and dont get off their bums in their chairs by the pool to make sure the kids are ok...but i digress lol...that is not the hotel is fault!. there is both an indoor and outdoor pool. i havent used them and really just recently found them.... i have eaten the food in the lounge same normal fair for a hotel restaurant. ive never had breakfast there. the parking is free and i like that--pretty much always able to get a decent spot close by. ive heard of crime in the parking lots for all of the properties in the worthington area but ive never had a problem. within walking distance of a couple restaurants and driving distance of several restaurants with varying prices-themes. i was surprised how close the location was to polaris without taking the interstate. it made it a really quick and stressless stroll to work in the morning. not the best starwood property but decent. the price is normally mid range and it is a decent location. friendly staff. the lower floors (floor - i think i was on last) was a little musty smelling. different than higher floors. i do wish they had a club lounge or offered some compensation such as drink coupons or breakfast in lieu of it...even some coffee in the morning in the lobby.',not_happy
id12429,' i was looking forward to staying at the gotham hotel. i usually stay in - or - star hotels and the gotham looked to be in that category. i had altered my plans and had to find a hotel - weeks before my visit which meant that it was hard to find a good deal. i ended up paying a high price for a terrible experience. the gotham hotel is a below average hotel trying to compete with the best in nyc. there is essentially no lobby. the staff is not professional. service is slow. the rooms are ugly and cheap looking. worst of all though is the design. the bed is a mattress on a platform – with sharp corners. i came home with - large bruises and a bloody scab on my shins. i have no doubt that someone will eventually hurt themselves badly on this ridiculous bed design. the bathrooms are extremely small and the shower was mediocre. there is nothing positive i can say about this hotel. you have been warned.',not_happy
id12430,' my travel agent booked me in here again. i reviewed it last time and was not polite but here was a chance to be surpised sadly i wasnt. the good things are the location which is excellent (and right next to my office which is why i get booked here) and the rooms are reasonably spacious for new york. but this place is so tired. to give you a flavour - the bathroom has a tin sink set in a white plastic worktop. there are rawlplugs sticking out of the tiles where previous fixtures have fallen out of the walls. the tap is barely hanging on to the wall. the bedroom was ok - clean and all the usual facilities but very tired. and this doubletree idea of presenting you with a warm cookie as you arrive - it feels so out of date. here i am after a long flight checking in late - what i really want from a receptionist is to give me a warm soggy cookie - i dont even open the bag before it goes into the trash. and all yours for $--- - its not as if its budget.',happy
id12431,' my husband and i arrived super early but the front desk and bellmen were eager to take our bags give us maps and help us until our room was ready. the hotel is in an excellent location! the breakfast is a great start to the morning and all items were very tasty and they had a great variety. we stayed - days and had many choices. we are early risers so we never had to wait but if you sleep in a line can form but it moved quickly. the rooms are nice and the beds were comfy. you cannot go wrong with this hotel.',happy
id12432,' i had plans to surprise the hubby to go see his favorite band in downtown chicago and decided a hotel stay was a must too (we live --mins outside chicago). i loved this hotel! i loved the style the service and the views of this hotel. i highly recommend it we would stay again in a heartbeat!',happy
id12433,' i stayed at this hotel for third time this year for a week on business and i will continue to stay there in future visits to houston. the rooms are perfectly comfortable and the general ambience is relaxing and unhurried. all the amenities are very good i.e. bar restaurant gym pool business centre courtesy transport etc. however the most striking thing is the consistent friendliness cheerfulness and helpful attitude of the staff. they do the hotel great credit. for example: (-) i realised on the first day that i had forgotten my electrical adapter (british to us). they gave me one. (-) i had trouble printing out in the business centre. one of the people on reception came instantly to the centre and explained what i had to do. (-) hard at work on the stepper in the gym i was pleasantly surprised as one of the cleaners brought me an ice cold bottle of water. (-) the restaurant and bar staff are particularly cheerful attentive and courteous serving free drinks etc on the patio during the daily hour . although at times very busy they demonstrate an ability to engage all the guests positively making for a great atmosphere. i felt that all this was absolutely genuine and as a customer. i felt valued - so i had a really enjoyable stay - what more can one ask for?',happy
id12434,' we travelled to new york for the easter holidays and had booked a junior suite as we were bringing our teenager with us this time. we were allocated room ---- which although did not have as good a view as last year in room ---- - it was far roomier. the lounge area turned into our daughter is bedroom and the once we asked for the bedding on the sofa bed to be changed from sheets and blankets to a duvet it was as good as the main bedroom. they changed the mattress on the sofa bed to what felt like a tempur mattress with the duvet and bedding that this hotel is known for. we have never slept in such comfortable beds! the bathroom is huge - you could have a party in there. the hotel left anniversary cake for us which was a delightful thought. the only difference between last years stay and this year was the complimentary bathroom soaps etc are now hermes which is very luxurious. i could not fault this hotel in any way. the staff are polite professional and attentive. the rooms are spotless spacious comfortable and clean. the location for us is perfect. what more could you possibly want? i know there are plenty of hotels in new york but i will not go to another. why bother when you have found perfection?!',happy
id12435,' we stayed at this hotel for two nights while visiting baltimore. our room was large and clean and the front desk staff was helpful. when we first arrived at the hotel i thought the neighborhood looked dark and was wary of venturing out at night but i ended up really liking the mt. vernon neighborhood. we found a great restaurant the city cafe just a block away from the hotel and plenty of lively bars and other restaurants a few blocks away on charles street. during the day we went down to the inner harbor which is about a -- min walk from the hotel. before staying we read some bad reviews about parking but we didnt have a problem getting space. we did have an issue with the toilet one day but we told the front desk on our way out to lunch and they had fixed it by the time we got back. well definitely stay here again the next time we come to baltimore.',happy
id12436,' great value for money hotel with loads of character.  nice and clean with all the basics done well.  location very near to pike place market and the airport train line is ideal.  great for a break in seattle.',happy
id12437,' we stayed here for economical reasons but there are hotels of a similar price range in the area that looked far nicer. we had reserved a room for an agreed price but on arrival the clerk asked us to sign something quoting a far higher price. the rooms are dull dingy and the staff are awful. i do not consider the location to be particularly good either yes it is next to the empire state building & near macys but uptown is far nicer.',not_happy
id12438,' i just loved staying at hotel vintage park. great service. great rooms. located next to seattle is library the hotel is very centrally located. if you are up early they serve coffee and the in the lobby -am - -am. they offer complimentary turn-down service. the offer a wine reception every evening at -pm. this hotel is one of the best hotels i have ever stayed at.',happy
id12439,' this is an enthusiastic endorsement for the harbor court hotel in san francisco. my partner and i lived in san francisco for over -- years and stayed in at the harbor court on our first trip back. our experience at the hotel was nothing short of superb and blissful. the hotel is fairly small and has all of the charm and warmth associated with a boutique hotel. the staff including the general manager is guest-focused and was incredibly friendly and provided excellent service. most importantly for us the hotel welcomed our dogs so nicely. there was a welcome sign in the lobby with our dogs’ names along with a jar of treats. we were so enamored with this hotel and our experience that we actually extended our stay by one day because we wanted to relax at the hotel on our final day… the hotel boasts one of the best locations in the city: in front of the embarcadero along the waterfront. the embarcadero waterfront is world-class beautiful and provides a serene walking (or running) path all the way from at&t park to fisherman’s wharf. the ferry building is two blocks away and offers incredible food and shopping options. some of the best restaurants in the city are within a - block radius. this location is more quiet and peaceful than the union square area just a short walk away. the hotel also hosts morning coffee a wine reception early in the evening and cookies and milk are served as late night snacks. the lobby has comfortable seating with a fireplace; plenty of room to unwind with a bit of privacy. in short this hotel made us feel so comfortable and welcomed. we definitely will return and felt compelled to give a big thumbs up for the great experience we shared there.',happy
id12440,' i would highly recommend the drake for your chicago stay. we stayed in a family suite with - teenagers. it was a nice big room with king bed and foldout couch. they also gave us a rollaway. big down comforters towels and xtra blankets were all given to us. staff was very friendly and accomidating. for runners or walkers you simply go out the back door of the drake and you are on a great lake front path for miles. wonderful location to shops and restaurants. i will go back aain!',happy
id12441,' we planned a romantic night away from our three kids and were very excited to get the jacuzzi room. we had a wonderful day in indy together and when we arrived at the hotel we found that our room (all - jacuzzi suites) were directly across from the party room. there was a sweet -- party going on and the dj might as well have set right up in our room. there were kids running and yelling up and down the halls. we stayed in the room about an hour before we couldnt take it anymore and left to go out for the night. we never used the jacuzzi or had the chance to relax and enjoy each other at all.',not_happy
id12442,' our family stayed here for - nights in april. we asked for the quietest room in the hotel at check-in. they gave us a room on the -th floor next to the elevator and windows facing the railroad tracks. the trains ran all night long. after several phone calls to the front desk the manager moved us to a room facing the courtyard which was very quiet. however at check out they charged us $-- extra per night for the new room. the rooms are ordinary. the beds are very firm. cleanliness is average. the only thing this hotel has is the close proximity to the mall. it might be better to stay somewhere else and take the metro to the smithsonian.',not_happy
id12443,' ok i read the reviews before i stayed and was actually a little aprehensive. but i didnt find any issues at all with this hotel. i will say that i stayed on a monday night so it may not have been as busy at the epicenter as it would be on a weekend but there were no noise issues at all. i found the room to be clean quiet and comfortable. i appreciated the complimentary bottled water in the guestroom. all the amenitites i needed were there and the staff was pleasant. i enjoyed having so many restaurant options within walking distance of the hotel. i used the fitness center and was pleasantly suprised that they offered complimentary disposable headsets to use with either your ipod or the tv system. ive never seen that at any other hotel and that seems to be the item i forget most often! the valet team was efficient and courteous. overall it was a great stay. just keep your expectations at a reasonable level know what the brand offers and i dont think youll be disappointed.',happy
id12444,' my wife and i stayed at the hotel for most of thanksgiving week ----. the location is perfect for walking all over mid-manhattan. the staff treated us very well from phone calls before our visit from atlanta to the moment we departed. cynthia and elizabeth took care of us by phone david beautifully checked us in and when the room was cold the first night and the tv remote needed a battery david corrected the problems. ellen was the star of the show for us from the desk staff. unasked she gave us - complimentary breakfasts in the city house dining room for our inconvenience with the temperature and the remote. nice touch. we met the delightful winson b. there our server who made dining a fun experience. fine job staff! the room was pleasant the sheets and bedding very clean and comfortable and the price for a manhattan hotel was right. central park two blocks north and times square -- minutes south. the hotel is an older building and there was some stale smell in our hallway. perhaps some new carpet would do the job.i hope some of the current renovation takes care of this problem just as former renovation provided the very nice workout room. the lamps in the room needed some dusting. other than those things it was a very good stay.',happy
id12445,' we spent - nights at the hotel in a - bedroom suite which had a double sofa bed in the lounge. great for our family as we have two children -- and -- so the extra room fitted in well for us but saved on the cost of a seperate bedroom. the hotel is in a great location -- mins max walk to time square and just off lexington. -th avenue also about - - -- mins dependent on your pace. breakfast at the hotel toooo expensive but plenty of places to eat and can highly recommend labaguette on lexington so just a short walk from the hotel and also grand central has a fab little cafe for breakfast and all at reasonable prices. gym at the hotel is fine for a short stay and never very busy as my -- year old son used this daily. i investigated lots of hotels and areas to stay but was glad i chose the barclay',happy
id12446,' our experience at the ritz carlton for an extended anniversary weekend left us confused. a few weird occurrences: being told if we waited - --- hours we would receive an upgrade only to be placed in an antiquated apartment with old graying carpeting and sterile minimal furnishing; a lost room-service breakfast that was found -- minutes after ordered only to be delivered as-was...the oatmeal was cold and had a hardened crust on top (not even a waffle house would serve oatmeal in this state); the arrival of a beautiful evening snack which we had to (strongly) convince the room-service waiter was not ours...it had our room number on it but a different name; calls to our room telling us that maid service was waiting for us to remove our do not disturb sign in order to clean our room...no such sign was up and we had in fact been out all day both days this occurred. now i must say that each time a mistake was made management went out of their way to compensate us in some form or another. we were eventually placed in a beautiful corner suite and we received many many many orders of champagne and strawberries. they even offered to comp our cold breakfast but our breakfasts were already included in our package. after awhile the complimentary items lost their appeal. what we really wanted was a wonderfully romantic weekend indulged in luxury that we usually deny ourselves. unfortunately the hotel is missteps caused us to fall slightly short of these expectations. i really hope our experience was the exception rather than the rule at the ritz in chicago. i do want to say though that this hotel has the most complete workout facility i have ever seen in a hotel gym. free weights rollers hand weights weighted bars...we were able to get a couple of great workouts with everything we could want in easy reach.',not_happy
id12447,' we have stayed at this motel everytime we go to southern calif. the staff always are more than courteous - the rooms are clean. we used the elevator as we were on the -rd floor. the location is ideal for the things we wanted to do in the area.',happy
id12448,' have just had a lovely - night stay in a clean comfortable double room at grand union. we were on the -th floor lift was fine (some previous reviews commented it was slow). rooms were cleaned and towels replaced every day bathroom was supplied with hairdryer and complementary toiletries - shower was amazing! there was plenty of storage a mini fridge and a telly. the windows are a bit old and could probably do with replacing but it didnt bother us too much. we could see empire state from our window. the location was brilliant it took about -- mins to walk to times square and - streets east of macy is. we walked back to the hotel most nights and felt very safe. the staff on reception were very friendly and helpful. the captain is cafe next door served lovely breakfasts we never managed lunch or evening meal there but the staff-owners were really pleasant and asked what we had planned for the day. for being a budget hotel we werent sure what to expect this hotel was lovely and if ever back in new york i would stay here again.',happy
id12449,' okay first of all this is a budget hotel. it was better than what i expected. my friend and i went to nyc for a long weekend and did not want to spend too much money on hotels. for the price i thought the hotel was okay. our room was clean. the room was spacious. it is definitely outdated and needs some major renovations and updating. the walls are thin and you can hear everyone around you especially our loud italian neighbors that sounded as if they were in our room talking. but honestly we were out all day and we just wanted a clean place to rest our heads and this was the place. the staff was friendly. the location is fantastic! it is too bad some developer doesnt buy and it and really put money into it it could be a cash cow. our bathroom was clean and the shower had good pressure but the cold-hot water was kind of wacky. it would start our warm and go to cold and then to scalding. that was definitely an adventure. the beds were okay and the heater worked fine. like i said this hotel is for people that are not picky and understand that you get what you pay for.',happy
id12450,' edlyn besek treated us the best for the -- long days we stayed there. nothing but superior service and the location in little italy made it that much better. we will be returning in a week or two to the same hotel',happy
id12451,' ok so i took a mini vacation with my young daughter (-) and my sister (--) to sea world i reserved a junior suite when we arrived (very late sat night) the front desk was very nice and helpful i even got to pick ground floor or -rd floor so i took the high ground only bad thing is parking but hey its free i suggest get a good spot near ur room and use the ecofriendly limitaxi that can be requested @ frontdesk the rooms were very clean and smelled good cant complain i think some of the review i have read dont give this place the credit it deserves ...oh did i mention its so close to sea world that we saw the fireworks show from my balcony !!!!! i will be coming back soon',happy
id12452,' my stay at the palmerhouse hilton was good overall.check-in was fast and easy. edgar provided excellent customer service. room -----: king room updated decor soft chair desk flat screen television small bathroom closet with safe lots of space. this room is a corner room which offers windows on two different walls. the only negative is this is a connecting room and the noise from the other guests was unbearable so i switched rooms after - nights. my next room was just as spacious not a corner room but still offerered two nice windows.(room -----) i like the layout of this room better it was much quieter. the biggest negative of this hotel in my opinion is the hallway noise from the doors. when the room doors close they slam closed. even if you try to close them quietly.....they are extremely loud. the positives: starbucks in the hotel on the lower level easy access to the train system lots of shopping in the area. (note: i found the starbucks on state street (less than --- block away) faster and less busy than the hotel starbucks.) across the street from the bank of america theatre on monroe. this hotel hosts many events and is very busy. overall i found the staff helpful the rooms clean and the location convenient.',happy
id12453,' i had a week at the walcott hotel. yes it is budget and a little dated but it was fine. the location is perfect....in the right place to set off around new york. i was with my son and we had a dismal sight outside out room window....but i didnt go to new york to look out a room window. the muffins in the morning were a great addition !!! i will go back again.',happy
id12454,' having the subway station in the same building as the hotel is very convenient... however the staff is not helpful enough to tell you about this fabulous convenience. i checked in and was immediately disregarded by the front desk staff. i asked politely three times where the elevators were but i was ignored and forced to wonder the lobby until a young teenager told me where to go. the rooms are old and some of the rugs have stains. i was extremely disapponted in the quality of the bed... the bed was no better than the one at the red roof inn i stayed in on a previous trip. the food in the hotel is extremely overpriced and not quality at all. the wireless internet was down the entire four days i stayed in the hotel and the banquets department wasnt even aware of the problem. to make along story short... i dont think that the rooms are worth the price but the location is good for site seers... but not if you are looking for some nightlife action.',not_happy
id12455,' my son had stayed here for a wedding or i might not ever have heard of it. per his review we booked it with another couple for a getaway weekend and we were not disappointed. check in was smooth i loved having the magazines in the room. the complimentary cocktails and appitizers were a great touch also as was the breakfast by the elevators. the coffee was delicious nice bosc pears and wonderful pastries. my only complaint was upon check out there was a mini bar charge and $-- of long distance that we never used. these charges were removed immediately but check your bill when you leave.',happy
id12456,' i stayed for - nights. the place is cute the restaurant is very nice the staff is caring. the rooms are teeny-tiny and youhave to share a bathroom--but for $-- a night in manhattan it is a bargain.and how much time do you spend in your hotel room anyway? the neighborhood is quiet and safe and i even parked on the the street. it is clean no bugs and the small rooms are well designed with a great flat screen tv. be aware that the beds are single size and very narrow by american standards.',happy
id12457,' lovely hotel and wonderful friendly staff. from the moment we walked in to the moment we checked out we were treated as valued guests. im work for myself and happen to live in jeans and tank tops...that said i felt as important to the hotel staff as the suits staying here (not a common feeling in a hotel of this echelon). the welcome with a smile and a warm chocolate chip cookie was just wonderful! the location of this hotel is absolutely perfect. it is in the middle of everything and though very close to subway stations i was able to walk everywhere for my - days-nights in chicago. i got a great deal on hotwire and my experience truly outweighed the cost of staying here. great great great hotel! highly recommended!!',happy
id12458,' the location and the hotel are great at times square but the people make it special. when you arrive there is always a friendly and professional welcome from marco edwin john walter and arthur. when you are greeted at the front desk by michael and daniel you are treated like royalty. then there is the dining experience and breakfast buffet with the beautiful smilin hannah and bennie shandra steve g and eugene with exceptional food and service. the lobby longe has awesome after dinner drinks with the local color and wit of jimmy quinn. and during the stay when you need something or when it is time to leave the best of the best are on the phone or at the front desk - elizabeth jennifer diana demaris jennie and ericka with smiles service and cookies! awesome!',happy
id12459,' not a bad choice as far as downtown la hotels go. nicely designed lobby restaurant and rooms - however there are some downfalls. i stayed on business working at the lacc in both may and june. the pluses: close location to lacc subway and in one of the better sections of downtown la. easy to walk to la live staples center and the nokia theater. if you have a night out and want to avoid driving home not a bad stay for the price. the restaurant attached to the hotel is nice. however ordered room service one night and had my food delivered in to go containers. (??) the minuses: at night the o turns into a bit of a club. make sure you room is on the -th or -th floor as to avoid noise from the lobby. i found the bed a bit hard and there is a light on the plasma that kept waking me up - bring an eye mask. also they use a very modern shower head actually a knock off of a modern shower head... great water pressure but it is a hand held while there is a spot to hold the unit it doesnt quite work properly in static use. as a quick stay you wont be bothered but if youre in town for a week on business id look elsewhere.',not_happy
id12460,' there arent many nice hotels near the san antonio airport. my wife and i decided to try this place out for thanksgiving (she is got family in the area). lots of problems - ill be brief: front desk didnt have my reservation (which i made on their website) but they said they had rooms available. got keys to a room unpacked the car and upon entering the room found someone already in there. another reviewer had the same issue. got keys for another room and it looked nothing like their pictures on the web - much smaller and basically falling apart. two tvs one remote. bath tub had large chips everywhere (like the size of a ---cent piece) + mold in the few places where there was actually some caulking left + didnt drain. microwave didnt work. coffee maker was designed for one-cup-at-a-time and there were only two packets of coffee (meaning one of you gets - cup of reg and the other gets - cup of decaf). i went to the walmart within walking distance and bought a full coffee marker for $--. breakfast selection was limited and --% of items offered were out - slow to refill items. access to the hotel is a mess - youll see what i mean if you stay here. exterior and lobby look pretty good but go beyond that and youre in for an unenjoyable journey. not sure if i can mention this here but i heard there is a new hamton inn opening near the airport in dec----- - that might be a better option. happy travels.',not_happy
id12461,' the location is excellent. the staff was very friendly and helpful. i booked - two double bed room and - double bed room for my parents. the two double bed room was perfect for me and my kids it is very spacious large bathroom. the one double bed room was ok good for business people. the food at the restaurant despite a little bit pricey i have to say it is quite good and i love the atmosphere. would come again for my next trip.',happy
id12462,' great place to stay. old historic building but very modern decor and wonderful bathrooms. the beds are comfortable and the rooms cozy and quiet. the staff is very friendly.',happy
id12463,' day is hotel --- hotel circle south san diego gave me a confirmation number for a same day arrival. i arrived showed my credit card and went to my room. security was really tight. the room card worked after only six or eight swipes. even though i reserved a room with two beds for my family of four i was assigned a room with one bed. when i returned to the front desk i was told that my confirmation number was not a reservation but a request. say what? after a couple of hours of delay i was given two rolling beds. then later extra towels (it was a room for two remember). then replacement door keys with still tight security taking a number of swipes to enter. be careful with the keys. they told me high security was my fault for putting the keys in my pocket with credit cards and a cell phone. say what? by time the room and beds and towels were arranged we missed the -pm closing of the restaurant so be sure you get fed before insisting on beds. you can bypass the security restrictions by leaving someone in the room at all times to open the door. if your needs fit the room design it is a good place to stay. the toilets are small size so you need not worry about your littlest child having trouble sitting on them. fortunately we also had the slow draining bathtub. it gets your feet washed during the shower and keeps your feet warm while you dry off. there are three washing machines to serve more than --- rooms. that is just right for the three loads a family of four generates. you can buy a roll of quarters at the front desk. the last load is at -pm and the door locked at --pm so arrive early with your beach wear and travel clothes. we missed out since another family was in before us. great breakfast at the pam pam cafe in the hotel complex. good staff help there to start the day. plenty of parking. i was told that morning of my reservation i could get discounted sea world tickets when i arrived later that night. oops they were sold out the week before. if youre lucky enough to get a room near the elevator you wont need the wakeup call. you can listen to the ding at each floor as people return at night and leave the next morning. the hotel furnishes high speed internet. that is high speed during beach time or sleep time. morning and evening room time everyone shares the available band width. my browser didnt get enough to open.',not_happy
id12464,' we stayed for - nights before going back to peru . we had stayed a few days before at the faitmont san francisco and loved it but as we were coming back from santa monica we couldnt find a room at the fairmont and thought a jw marriot is always good but we were very surprised to find out that there was nothing special about this hotel well maybe location is good but everything else was very poor for us. i like marrriot hotels but this is one of the worst hotels i ever stayed at . front desk staff was very rude and even if we said we didnt like the view and smell of the room they did very little to help us feel comfortable. i would not recomend this hotel at all.',not_happy
id12465,' i stayed here on may --th. the hotel itself is nice but once ten oclock came that all went out the window. call it bad luck but we had loud tenants on both sides of us. one side started making noise at ten and then i guess they went out oly to come back around two am . after numerous calls to the desk the finally quieted down noisy tv yelling and a pizza delivery man who was. it getting an answer all added to the ambience that i could have done without. come morning we went down for the buffet breakfast excited to eat. the buffet consisted of scrambled eggs two versions hash browns bacon sausage oatmeal asst fruit yogurt cereal and juices. a basic breakfast but certainly not worth the fifteen dollars we were charged each. noise too was involved in this too as it sounded like a jack hammer was working right outside the window.',not_happy
id12466,' spent a week here on business and found exerything to be clean and spacious. i have stayed in many hotels in the dallas fw and irving areas this place competes with all of them really well.',happy
id12467,' as a san diego native and resident i have seen a lot of hotels in san diego and finally got to spend some time in paradise point. i have always been impressed with the lush landscaping and during christmas when the lights and christmas tree are up it is delightful. however the rooms are very dated. this means you get an older squeaky wooden bed old furniture a small tv and old bathroom fixtures (and the place smells). my wife and i both agreed that the room was reminiscent of those motels one stays in when traveling across the country. the landscaping is nice always has been. but thats about it. since our room was paid for as we were attending a company retreat we had no problem returning to our condo at nights. if you love motels this is an expensive one you just might like.',not_happy
id12468,' we arrived at the latham with an open mind after reading several reviews. we too were given a room on the third floor which is the basement. we are world travellers and not too picky but being in the basement with no outside window was not pleasant. the air conditioner was very load and the tv was small and ancient. our bathtub also leaked substantially. it was the lack of window that got us the most though. we were scheduled for three nights however at --pm on the second night a worker walked into our room (yes without knocking) and said we had to leave as they were closing the hotel. we were a little rattled as we didnt know where we were going to go or how we were going to get there. having no choice we quickly packed (we were one of the last in the hotels apparently). what we found strange having just arrived back after our day out only a hour before was that no one stopped us on the way in no note or letter was on the door how were people supposed to know? also we called for ice (yes you have to call as they dont have an ice machine) and spoke to someone at the front desk who didnt mention anything). anyway we ended up being transferred to the phoenix park hotel which was great we had a window! it worked out for us however i wonder if others are going to show up to a closed hotel. please check before you go. getting relocated or not we were not happy here. contacted hotwire and they have been great.',not_happy
id12469,' after reading a few of the bad reviews i was hesitant about staying here. but once we arrived the grounds were very clean and they allowed us to see our room before we checked in. for less than $--- a night we got a one bedroom suite that was far larger than what we expected! and a wonderful hotel that allows pets free of charge! our teenager had no problem sleeping on the new hide a bed sofa and the make your own waffels every morning was wonderful! we will stay here everytime we are in the area. keep up the great work!',happy
id12470,' this place was a dump! no clean sheets missing sheets customer service was too lazy to come up and give sheets for the pullout couch. smelled horrible in room moldy smell place is completely run down. the pool was green not desirable for swimming. would not recomment this place! the only thing probably nice about this place is the view from the parking lot. nice location would prefer to sleep on the floor of the parking lot. not worth the misery!!',not_happy
id12471,' to attach the esteemed “waldorf-astoria biltmore” tag to this supposed resort and spa is shameful. my husband and i spent - days there for a conference he was attending (sept. ---- ----). even though his company was paying for it and money wasn’t coming out of our pockets we were still disgusted. the first night’s hotel room was large but the bathroom had a weird layout with a shower stall showing age mold and cracks in molding. the carpet stains were disgusting and plentiful-yuck. there was a huge very noticeable tear in the desk lamp. the decorative pillow was scungy and old with fabric balls all over it. the biggest surprise for me was the scorpion that crawled out from under the bed across the floor to the window drapes while i was alone in the room!!!!! nowhere in the literature do they mention watch out for scorpions. the front desk wasn’t fazed. the maint. man who came to remove it wasn’t fazed. when my husband called the front desk after hearing about my ordeal he got the sarcastic reply from mark lambert “well we are in a desert.” no we’re at the biltmore and not camping on the desert floor. btw mark should not be in a customer facing job–he’s way too arrogant. they comp’d us the room and we moved to cottage k which they ‘said’ they sprayed for bugs-scorpions. cottage is about -- yrs old and shows it. dingy. no safety runner or handles in the marble floored small dark shower stall – what a safety hazard and lawsuit waiting to happen. dark lighting everywhere. dead bugs lying in the ceiling light covers. (hey but no scorpions aren’t we lucky!) a-c that barely spit out cold air except after -pm at night. no storage space for clothing. - of - small drawers was dedicated to mini bar liquor and snacks (overpriced) and the fridge was loaded with beverages and booze–no room for a water bottle. one restaurant was closed for remodeling and the wright restaurant had a severly limited menu of choices that were overpriced. we went out a few nights just to get decent food choices. the starbucks café was another place to get food but you paid dearly for items such as coffee and bagel with cream cheese and options limited. i know we’re on a resort but do we have to feel like prisoners? give us food choices vending machines and soda machines too for heaven’s sake. this place is sooooo overpriced and not worth the $----night. the one day the housekeeper left our patio door wide open. thank god our computer and valuables weren’t stolen! i went to the salon to get a champagne pedicure $--. it was nothing special nor what you’d expect from a famous “resort and spa.” very average service. i get more at my local salons even a mimosa or glass of cheap champagne – nothing at the biltmore spa though – just some iced tea. they may think the name will make people shell out tons of cash but they’re wrong. we’ve been to the nicest places here and abroad and to the not so nice places so we come with some experiences and knowledge. the az biltmore is a loser–don’t bother staying there. sure the grounds are lovely and many staff members are great but you need more than those two pluses for the price.',not_happy
id12472,' spent four nights in the kimberly in an executive suite . this was enormous with a giant lounge area kitchenette with seating area balcony and separate reasonably sized bedroom. i also had a cupboard you could sleep two in. the only mystery was why the bathroom was so tiny - if you didnt click the door shut it would open and hit you on the bottom. this hotel is slightly dated and went for the traditional (ie brown) look - but generally i found it a pleasant place to stay. the bar upstairs (with the roof terrace on warm evenings) is a very convivial spot and the midtown location is really a business district (which is why i was there) but also has plenty of casual dining spots nearby. the diner next door did an excellent breakfast for half the price of the hotel and the curry house across the road wasnt bad for the us. so id recommend it for a business trip - you get a lot of space for your money a nice bar reasonable service and a flexible location.',happy
id12473,' dont be wooed by the low price and good location; this place is a real dive. the first tipoff should have been when we were waiting to check in and the exterminator arrived. not a good sign. the hotel reminded me of a poorly maintained off-campus apartment rented to college students. it had badly stained warped ceiling tiles blistering peeling plaster walls stained carpets and filthy windows--and that is just in the hallways. access to the fire escape was impeded by a couple of day beds stashed in a corridor and a smoke detector in the hallway was beeping constantly--dead battery perhaps? the room also had blistering plaster a nonfunctioning toilet with no tp what appeared to be vomit stains on the carpet a tv set the size of a toaster oven and a tiny double (non-queen) bed crammed into a small space. the heater vent was nearly inaccessible near the ceiling the closet was unpainted and the room had a generally unpleasant smell. there was no hotel manager on duty (at - p.m.!) so we had to turn in our key to the restaurant manager before fleeing to another hotel. i would not recommend society hill to anyone.',not_happy
id12474,' this hotel is an excellent choice. its minutes from the airport and a few more minutes to downtown and the beach. the traffic around the hotel is manageable. the staff is helpful and attentive to your needs. very important point there is covered parking and the parking is free. the rooms are nicely appointed and very clean with good views. i have stayed here - times in the last -- months and have recommended this hotel to many of my friends. no one has been disappointed. enjoy!!! sierra vista az',happy
id12475,' this inn is located in the heart of san antonio and is convenient to a lot of the major attractions in the city. the river walk is located across the street from the inn. the alamo is only a couple of blocks away. if you like to shop the rivercenter mall is a couple of blocks from the inn. we did not drive to san antonio so we did not have the parking problems that some reviewers mentioned. our cab dropped us off within a few feet of the entrance to the inn. you have to walk up about six steps with your luggage to the front door. you then contact the innkeeper with the keypad on the front stoop and she will remotely unlock the front door and ask you to come up to the third floor via elevator to check in. the inn has -- rooms located on the -nd and -rd floors of the building. there is a mcdonalds on the -st floor. the building is an old warehouse building. the rooms have wooden floors large windows comfortable beds large shower (loved it as i am a tall person) a live goldfish little bear on your bed quality toiletries and wi-fi connections. note: my wi-fi connection didnt work so they provided an ethernet cable which worked fine. there is a lot of noise from the street but the air conditioner drowned out most of the noise. there is a sound machine by your bed to help with the outside noise but we didnt use it and we slept well. we were there during the week so the noise may be more noticeable during the weekends. there is an ample breakfast provided with cereal toast rolls and at least one hot item such as a breakfast quiche. they have hot cookies and lemonade in the afternoons and wine in the evenings. the innkeepers work - hour shifts around the clock and are there to help with any needs you have. we found them to be very helpful and pleasant. if you usually stay at the hilton or other similar hotel where they have porters to carry your luggage and other such amenities this may not be the place for you but we enjoyed our stay very much and it would be our number one choice if we go back to san antonio. the location cant be beat! we used the alamo trolley to see some of the sights and found it to be a good way to get to several of the historical sites around san antonio. they also have regular trolley and bus routes to use if you have more time. we ate at boudro is on the river walk and highly recommend it.',happy
id12476,' the drake is one of those great old downtown hotels. i am an old hotel lover but if you want to stay in one you need to understand that they are different. walls arent real thick bathrooms can be strange. the drake however is in great shape and staffed by good people. my wife and i showed up on a sunday morning at -:-- am and of course our room wasnt ready. but the staff parked our car ($-- valet…it is chicago) and the bell captain secured our luggage. the concierge gave us maps and directions to the l and off we went to the cubs game. we came back and checked in and enjoyed our room overlooking the lake. the room was very nice and the bathroom while over --- years old is upgraded to current standards without losing the charm. the management of the hotel is excellent (look at his responses in below postings….what gm gives his e-mail?) i contacted him before my stay to arrange some things and he took good care of me including making sure i had a lake-view room. the hotel is also in a great location. i loved the drake; just one of those old-school downtown hotels that i love and this one is top notch!',happy
id12477,' first they were not very nice at the counter - my -nd issue is that when i booked this nowhere did i see that we would be charged $--.-- a day to park there or i would not of booked there i thought the rate was good but after having to add that on - it really isnt. the picutres look very nice and fanncy its in a horrible area. the pool was a mess the sauna is did not work the tv is did not work. we had someone come in to fix our tv and they barely spoke english all they did was tap the removte a few times make it turn on and left. it turned on but the picture was awful and it took everything in us just to change a channel. the tv is are big tube tv is i highly recommend they update that. the picture rolled and was staticky. the housekeeping comes @ -am - everyday. so forget sleeping in or anything else for that matter they bang on your door and then walk in - seconds later. there is no do not disturb things for the door. this hotel sucked. and forget free internet it is $-.-- per day. nothing is free at this place.',not_happy
id12478,' my friends & i came to san francisco back on dec.---- for a ladies weekend. - of my friends had booked this hotel online. once we got there what was on the website wasnt what we experienced! the front desk lady ended up giving us a different room type than we booked plus she couldnt find the paperwork with our reservations. she then informed us that the room we requested was not available until night - of our stay. there was no bellhop to help us w-our luggage when we arrived-we had to grab the cart & hauled our bags to our rooms ourselves. in addition since this hotel is quite old the elevator is small & has both a door & sliding cage door; only - people and the luggage cart were what could fit at a time- so multiple trips were made. then since the hallways were narrow it was difficult to guide the cart. luckily the room had - entrances. instead of a room w-- double beds they gave us - adjoining rooms-the kind used for a traveling family plus they were quite small! - room had --- double bed a couch desk mini fridge tv inside armoire sink outside the bathroom toilet & shower in bathroom - window that had the view of others rooms & small garden; when my friend went to plug her charger she said the cord made a spark. the other room had -- - double bed a sink right next to it tv set placed up high in a corner shower & toilet. when we had gotten in the room i noticed the toilet was running. we called downstairs the maid came up & she didnt do much. i ended up fixing the problem myself. their only happy hour they had was pretty much wine & cheese. my friend was mad to say the least & we made plans on staying elsewhere. we wanted to deal with the manager but he wasnt available until - in the afternoon. once we did meet with him he seemed very blase about the whole thing. you would think that they would bend over backwards to make your stay enjoyable but the manager wasnt doing anything to help us or his hotel for that matter. his customer service skills were definitely unsatisfactory. so in closing this hotel offers some lovely pictures on their website and that is pretty much where it ends! d-e-f-i-n-i-t-e-l-y false advertising! >:(',not_happy
id12479,' it was a big dissapointment! i paid a considerable amount of money to get more from the hotel. thought it would be something spetial but it was far from that. first place the carpet was stainfull what looks dirty the bathroom was old and small. people was very nice and try to help us all the times but the building deserves a lot of work which is taken place at this moment. you share aisles and lifters with working people. they put a sign thanks for your patiance but his patiance has to reflects the room`s rates. the air conditioner doesn`t work well and was very noisy. the minifridge didn´t work. the restorant was closed. the location is great but if you decide to be there be sure the remodelation has taken place or you get a remodeled room',not_happy
id12480,' i had visited palmer house years agoso i was looking forward to staying there on our girls weekend.i was not disappointed.the holidays are a great time to visit because holiday decorations greatly enhance the ornate decor.the effect is amazing.you do have to be slightly forgiving that it is an older hotel and the walls are a little thin and like the other reviews mentioned you can hear people in the other rooms.this does not bother me as i am not a light sleeper.also after all the walking i was ready to sleep.the only other drawback was the bathrooms need a bit more ventilation.also if you have time to read about it the history of the hotel is very interesting.',happy
id12481,' despite staying at a double-double room with a view of the hudson river during my second stay (view of the empire state building from a room on the --th floor and higher is simply unbeatable) there was a lot more positives than a year ago - the room was immediately ready upon my arrival the check-in went smoothly the bathroom was clean and i did not notice any water temperature fluctuation in the shower. there was free wifi internet available in the lobby and in the rooms. the staff of the tick tock diner was very friendly and the food was delicious. in addition the new foursquare special gets you free continental breakfast at the diner for each day of your stay if you have not claimed the special before which was a very pleasant surprise. considering the hotel has an excellent location probably the only drawback would be the not very friendly staff at the reception - had to find out about the foursquare special from the app itself and had no idea there was a gym at the hotel until filling in a customer satisfaction questionnaire after i had already returned home.',happy
id12482,' great stay! we had a one bedroom with out - children. we had plenty of space! living room has a fireplace. full kitchen with stainless appliances and granite countertops very nice. we were upgraded to a river view which was great. hotel location is perfect block off state and michigan right on the river. hotel restaurant was great but we did only have breakfast there. room service pizza was not so great. good pool area and workout facility.',happy
id12483,' the dana has a beautiful location and its proximity to sea world is terrific. the grounds are very nice. our room had a great view and was large (a suite in the newer building). however the hotel is in need of significant attention to routine maintenance. some of the issues are more or less minor (although annoying at this price point--e.g. dead batteries in remote broken shower fixture finicky door to deck no pool towels without asking -- and asking again an ant problem overpriced food-beverages etc). my main issue is that there are safety issues. the railings going into the pool (the more modern pool) were loose. i slipped on a greasy step going into the pool and injured my arm-shoulder when i grabbed for the railing. the maintenance man came and fixed only one railing! san diego is a wonderful city and there are many accommodations to choose from. buyer beware on this one.',not_happy
id12484,' we moved to the taj campton place for the last few days of our brief trip to san francisco as the first hotel we were at whilst being beautiful was in an out-of-the-way location for anyone wanting to get a good overall experience of sf (i should have heeded the advice on the forum). there is an endless array of hotels to choose from in the cbd but i am so glad that we chose the taj. wonderful location with a myriad of well known stores almost on the doorstep lovely room with a huge bathroom great public areas lots of nearby dining options and easy access to the waterfront. we loved the cosy bar-bistro area - the staff were great and the food was awesome - i have never been asked before how i wanted my hamburger cooked and what sort of cheese i wanted (you guys sure know how to do a burger!). there was no downside really my only comment would be that they could sometimes do with more staff on reception as i felt like i was hovering whilst waiting to be served however it was no big deal and they were always apologetic when they got to me. i really wouldnt bother looking anywhere else if (when i hope) we come back to san francisco. a great experience.',happy
id12485,' after an - hour flight from dublin the welcomes and the smiles from the staff in the hampton inn were great. the check in was very smooth we got maps and information on local dining and bars. everyone in the hotel was so freindly helpful and polite - a great asset to the hotel. the hotel is very centrally located with state st shops around the corner great bars and restuarants and the lake side and bean only a short walk away. if you want some good food and genuine hospitality head off to millers bar a block way - karl the barman is great company and the food was great. the best cheesburger any of us ever ate was in butch mcguires on division st - a typical irish american bar with lots of food music and people. we had some great thai food in the big bowl on -- east ohio st if you fancy something spicier. taxis were very cheap and we used them regulalrly we also got a -- hour visitor pass for the trains-buses and that was good value. i highly recommend going on the -- minute river-lake cruise - we bought the tickets at the pier near the wrigley building and only paid $-- for teh trip - cheaper than the cam tours and just as interesting. you really get a feel for this great city from the water. i would definitely recommend the hampton inn and will be returning to chicago - a great city to visit',happy
id12486,' i used an online discount site (priceline) and after submitting my request for a - star room etc i was assigned the mark hopkins. only stayed one night as was in town for office party. check in was simple (once you were able to get their attention). since i booked through a discount site had to call ahead and request double bed smoking room (not guaranteed) and that is the room i got. sadly i saw no difference between this room or one at a hyatt. actually looked exactly like a hyatt room. was small and basic and a disappointment. not that the room was awful but should not be advertised as a - star at all. would not recommend if your looking for a - star room to spoil yourself or do something different or are accustomed to - star lodging. room service was good food was delicious but also pricey. two cheeseburgers with fries= --.--. went to the top of the mark (hotel rest and bar) for a nightcap but they were shutting down and it wasnt even midnight! neighborhood is nice but beware and either take the bus (- california) or take a cab because the hills are steep....very steep. think mountain.',not_happy
id12487,' very nice experience. great staff. i was there by myself for one night. not a place for kids rooms are probably a bit to small for their energy level. although the rooms are small they are very clean and comfortable. this is an older building that is lovingly cared for. the location is perfect for the single - couple looking to explore san francisco. for the price its the best deal going near union square and right on the trolly line.',happy
id12488,' if you are attending a conference at moscone center this is a very convenient hotel located across the street from the convention center. take the bart in from the airport get off at the mongomery station and its a short walk to the hotel down -rd street. rooms were slightly small i was upgraded to a corner room as a platinum guest. wi-fi was free in the room and they provided a bottled water per day. breakfast can be included as an ammenity gave you a $-- credit-person applied to the bill. bed was ok not a heavenly bed. service express took care of requests with good response time complimentary newspapers were available by the elevators and in the lobby. if you are visiting the city and not attending a conference this location may be a little far from the center of downtown.',not_happy
id12489,' my husband and i stayed there from september --th for one night to attend a broadway show. it was in a good neigborhood and not too far from the main attractions. the staff were courteous and very helpful and the rooms were clean an nice. i would recommend the hotel to anyone who wants to be close to the attractions but not in the heart.',happy
id12490,' our date at the w not often do we get to escape from the demands of “life”. however on thursday of last week i got a text message from my husband (of -- years this november) that read: “will you go out with me?” my response “sure” his response “meet me at the tre at --- e. lancaster at -:-- tomorrow pack an overnight bag-business casual.” just so you know for -- of our -- years we dated. this was due to raising - children working opposite shifts (we are in public safety) with opposite days off so our kids would not have to go to day care. so it’s always been a joke that after all this time we still “date”. well not only is your hotel amazingly beautiful your staff matches the décor. they were attentive to our needs made us feel like honeymooners and appeared to love their jobs. whatever it is you are doing keep it up. i believe your people are a reflection of your leadership so thank you for making our overnight stay as memorable as a week’s vacation. sherry decker',happy
id12491,' a colleague and i spent four nights here while in town on business. the property is adjacent to the airport and on the border between a light industrial zone and a office-hotel-retail area. there is a light rail station in front of the hotel which attracts passengers who sleep under the trees on the hotel grounds. despite this the place seems secure. the rooms and public areas are comfortable although a little dated. the breakfast buffet is well stocked and the food good. there were three issues which would cause me to look for alternative hotels when i return to phoenix: -) the free in-house internet service was virtually inaccessible. both my colleague and i were successful in logging on in only about --% of tries. even then the connection would drop out. the front desk clerk said she did not know how address this problem and did not offer to find out. -) my room had the loudest air conditioner i have ever encountered in a hotel. it ran almost constantly in an attempt to deal with the --- degree-plus outdoor temperature. -) as with many hotels its age the rooms are short on electrical receptacles. there was only one outlet at the desk and i had to move the bed to find an outlet to plug in my cpap machine. there a several other hotels in the immediate area that i would try on my next visit.',not_happy
id12492,' we came to this hotel through the priceline and were very happy to stay in this hotel given a reasonable price. what disappointed us the most is that the internet speed is not only a paid servie (usd--.-- per day) but also the speed is very very slow. there is something wrong with the sysytem that we need to keep typing the passcode to ensure the sysytem is on.',not_happy
id12493,' good quality price rooms are clean enough but could be cleaner. brakfast is fairly priced and children below - years of age get it for free. location is very good close to columbus square and times square.',not_happy
id12494,' we had a couple of days in denver and were very impressed with our stay at the brown palace. this historic hotel was a block off the --th street mall. we ate at the ship tavern which was great. the atmosphere of the hotel is very relaxing and we enjoyed sitting in the lobby with the piano playing and sipping afternoon tea!! all the staff was tremondously helpful and made sure we had a great time. we would highly recommend the brown palace. we are sure you will not be disappointed!!',happy
id12495,' everytime we check-in lucinda has helped us and she always has a friendly smile on her face. she handles herself in a professional manner which is a compliment to your operation. lucinda always says welcome back i remember you folks . i cant imagine she does recognize us since she helps so many patrons but it is nice to here that! behaviors like that make customers feel welcome and want toreturn. feel lucky she is an associate of yours! sincerely chuck and joyce woodmancy',happy
id12496,' stayed here for two nights with husband and two children ages - and -. paid $---night. get there early if you want two double beds otherwise it seems they offer most families kings with rollaways. the hotel was basic but nice and clean. rooms were of a typical size and layout with a small refrig coffee maker and microwave. our room was on the --th floor with an up close and personal view of the building next door which was okay since we were out sightseeing the entire time. the pool was small and a bit cloudy but not too bad. exercise room small but had decent cardio equipment. free starbucks in the lobby in the morning -- grab a cup and skip the in-room coffee maker. lobby staff was excellent. ate of old ebbitts grill right around the corner and legal seafoods a few blocks away (both offer childrens menu). location was very convenient and we would stay here again. the only negative is the parking. it is $--+ tax-day with unlimited in-out. if youre not going to use the in-out service (we thought we would and didnt) your better off parking around the corner for $---day.',happy
id12497,' the staff was very friendly and accomadating. the hotel is a bit worn but very clean and charming. rooms are a bit small but adequit. the location is outstanding if you are in san francisco for a performance or in hays valley for other reasons.',happy
id12498,' this was our first stay in san francisco as we were only staying for - days we wanted somewhere close to a bart station (for getting to-from airport) and close to cable cars. this hotel is one block from powell st bart and the cable car starts from powell street. this hotel looks very impressive from the outside. as soon as we entered the hotel we knew that it would be a good hotel for us. check in very quick and efficient and we were given a room on the --th floor looking east. the room was very comfortable with two large beds and a well equiped bathroom. the hotel room was very clean and tidy. we did not eat at the hotel - there are plenty of good value places near by. overall very impressed with this hotel the location for us was important when booking. my only complaint is that they charge for internet access we needed to check in for flight so went to starbucks who have free wifi for the cost of a coffee! will definately stay here again next time were in san francisco.',happy
id12499,' the alexander inn is perfect for visiting because all attractions (including macy is) are in walking distance. our room was to feel well from the first moment not as big as in new hotels but there is really space enough. the breakfast is continental quite enough to start the day. the parking place was little trickie to find but once you are there it is a affordabel possibility to drop your car as you would not need ist for visiting the town. what makes the stay at the inn also enjoyable is the friendliness of the whole staff. we truly can recomend alexander inn as a charming place to visit this charming city.',happy
id12500,' the hotel was beautiful and staff was friendly. we were on the -th floor and had a great view overlooking the city. the food in the restaurants is very good but very pricey. i suggest if you are not a big breakfast eater to go into the small coffee shop and get a coffee and perhaps just a muffin. youll save lots of $$ over the $-- buffett breakfast in the cafe. the lounge has probably the best guiness on tap that ive ever had in my life. however everything is expensive. happy hour has - choices for food and it is ok. not the best ive ever had. however the restaurant on site is the noe. the food was excellent but prices are high. if you want something different go down the street and look for a mexican restaurant called casa - amazing food for very reasonable pricing. all in all this is a wonderful hotel. the work out facilities are top and you have to try the strawberry water they have in the lobby and also outside of the fitness center.',happy
id12501,' i booked a --night stay in mid-august for my family (wife and - year old) through hotwire. i was able to get $---night which was an absolute steal. from the onset we were treated very well. to accommodate our little boy is nap schedule the staff allowed us to check in early. the room was a huge suite with a kitchenette and free wi-fi. i was able to hit the gym (with tv is) while the boy and wife napped. the location is nice- walking distance (-- minutes) to the inner harbor but not in all the hubub and craziness that also comes with an inner harbor hotel. the staff also suggested using their valet instead of public overnight parking as it was cheaper for us. all in all i cant complain about anything at the tremont plaza. i would definitely go back.',happy
id12502,' the hotel is positioned just away from the busiest part of times square. we had adjoining rooms on the --th floor which were larger than i expected. this was a special trip for our silver wedding anniversary with our - daughters (only one a teenager but that seemed the nearest box to tick!). our bedroom had a huge bed and the bathroom had a huge shower. the girls room had two double beds and the bathroom had a bath with (powerful) shower over it. for such a busy area there was relatively little noise although there was such nighttime drilling outside on the last night - not the hotel is fault. frankly we did so much walking nothing would have kept me awake. the staff are really helpful and to chat especially those on the concierge desk. you can also check in online using the hotel is business section computers. i cant think of anything adverse to say except the position of the hotel was too close to american eagle which only encouraged my daughters shopping habits! compensation? it is close when youre walking home having paid the bill at -.-- am! seriously there are some fantastic sights to see in new york. we visited statue of liberty and ellis island the top of the rock (gives wonderful views of the empire state building) took in a mets baseball game walked and (husband) ran in central park toured grand central station had lunch in bryant park walked onto brooklyn bridge visited ground zero and used the subway quite a lot as we also did some shopping. the highlight for most of us was the baseball game and a visit to the lower tenement museum on the lower east side. we cant wait to return!',happy
id12503,' in early december we were given the amazing gift of a weekend in nyc at this hotel. actually surprised to begin writing this and see negative reviews. we were there at the peak of the holiday season and had a very positive experience. lobby is definitely the happening place for beautiful people with deafening music. yet we were quickly able to get our room with no trouble. we had the junior suite and it did not disappoint. very ultra modern quite large sized by nyc hotel standards. the living area had an avante garde style couch chair large screen tv and music. bedroom very comfy bed and amply sized bathroom. very clean. cant say the view was great but we were hardly in the room long enough to care. we remarked that all the staff were exceptionally friendly a shock to us given this is nyc. the only disappointment was being misled into the amount of time needed to get a taxi even from the hotel. grabbing a taxi was like winning the lottery. all in all location was really great- we could easily walk to everywhere- and had to! friendly staff a small coffee place downstairs and plenty of amenities.',happy
id12504,' dont stay here. with this price you knew it had to be too good to be true. i made a reservation through their website. they did not even send me a confirmation. i had to e-mail them. i booked a junior suite. when i got to the hotel they gave my room to someone else. they told me the person in charge of reservations made a mistake but we would be stuck with a regular room. there are better hotels right down the street!!!! dont end up holding the bag like i did',not_happy
id12505,' we stayed at the tribeca grand and were disappointed. the air conditioning didnt work and we were forced to change rooms in the middle of the night. instead of having the night removed from the overall invoice we were given a one night credit for a future stay. not really appropriate given the circumstances. after booking another stay at sister hotel the soho grand we were told the one night credit could not be applied despite the fact that we received welcome back emails from the concierge of the soho grand. on the day of our first night stay at the soho grand we had to switch plans as our child became ill and we werent able to travel. after discussing the issue with an individual of guest services he said we could pay for the first night and then we would have - months to use it against a future stay. after charging our credit card he sent an email stating that we only have - months to use the credit. after we called back to confirm our conversation there was no apology for the misinformation provided or acknowledgement that he had made an error. however we did get a snooty response of you are being offered a courtesy. my experience is that this is not a hotel with class despite the $--- price tag. there are so many other options in the city. two strikes......',not_happy
id12506,' everything about my stay was one of a kind. the hotel staff bent over backwards to accommodate my every request ( i wasnt that demanding but they never made me feel that my requests and needs were troublesome) and referred to be my first name each and every time i reached out to them (and vice versa). i was immediately upgraded to a king loft upon my check in which was such a wonderful suprise. since it was my first time staying at the hotel i had no idea how nice the upgrade really was but i have to say my room was absolutely wonderful! great decor totally comfortable and home-like settings (if your home is a swank and posh gramercy park domicile of course). i loved the wood blinds and the view of gramercy park-lexington ave. i didnt even feel as though i was staying in a hotel more like a wonderful expansive guest room in a swank gramery park townhome. whatever i needed whenever i needed it was totally made available to me. really my stay and experience was completely flawless-from the delectable food delivered to me via roomservice to the top notch accommodations (mario badescu vitamin e body lotion and davines hair products as toiletries) in the room gph is a unique hotel experience. if you have the deep pockets to experience nyc from a first-class perspective this is truly a unique and indulgent hotel experience. i absolutely recommend it. the candles they burn are captivating and upon returning to my home (boston ma) as i unpacked my belongings they all had a faint scent of these wonderful and dinstinctly fragranced candles. i wish i had purchased one upon my departure... oh well will have to get one the next time i stay at gph.',happy
id12507,' the only good thing about this hotel is the location. it is very basic and has absolutely nothing special to it. at most this is a - star hotel. the wifi like most places is not free --$ per -- hrs and the parking oh my god! --$ per day. you can park in a publi parking oposite for --$ per day. i would look for another hotel with more character which i have heard san fransisco is full of.',not_happy
id12508,' this was our second time staying at this hotel. this is a pretty good hotel in a good location that is walking distance from lots of the things you would want to see in boston. they do charge for wifi in the rooms but it is free in the lobby. there are quite a few restaurants in the hotel we went to the irish pub which was pretty good. the rooms are pretty basic but clean and comfortable. overall i would definitely recommend this hotel.',happy
id12509,' -. smelly hallways with ripped carpet and holes in walls . -. the tub faucet was ripped out of the wall . -. electrical wires hanging out of wall in room . -. one small towel . -. the dead bolt in the room did not work . -. bum type people hanging out i',not_happy
id12510,' the argonaut is location is fantastic. the beds are very comfortable. the decor is beautiful albeit a bit sterile. easter sunday is a great day to be in sf at the argonaut because the crowds are very light. that said our disappointment with the argonaut began within minutes of our arrival. we arrived at -- am which apparently is the staff is coffee break because the doorman was nowhere in sight when i struggled through the door with luggage. although the hotel offers an upgrade incentive to book directly with them online when i asked about it i was told that there was no upgrade available although the hotel appeared to be no more than half full if that. our room --- on the top floor of the hotel overlooked a busy street and the parking garage rather than the courtyard view i booked online. a very noisy garbage pickup began at -:-- am and lasted forever. then large trucks started rumbling by with deliveries for fisherman is wharf. sleep was impossible. while all of that may change from day to day what wont change is the lack of any seating other than the beds and one desk chair in the standard deluxe room. for a luxury hotel where the cheapest room was $--- i expect a chair to sit on at minimum.',not_happy
id12511,' canceled airline flights kept us in chicago for the night. outstanding service from staff starting with reservations; called --- # asked my name phone number and zip code - boom had my reservation done. good shuttle service and front desk personnel. the major overhaul they did to the hotel really shows up in the excellent rooms. only down item is the restaurant; the noise makes you think you are sitting in center field at wrigley field and seating is like one side of a long hallway. the menu is very limited; no steak on menu but you could get steak on room service menu? standard complaint for all marriotts - why isnt wi-fi free?',happy
id12512,' let me preface this by saying that i am sure the hotel is fine when there is not a lot of guests there. clearly the hotel staff was overwhelmed and not able to handle the influx of guests. the room: was small but nice view of downtown weird wetness to rugs. dont ask the hotel itself was connected to a business office and there are some fast food places too. no find dining really but hey it is indiana. there was the --h annual black expo going on which i was not attending. the whole weekend was filled with the hallways smelling like marijuana. the nights were loud and there was no hotel security to keep the younger guests in check. it was basically a free for all. i sent a letter to hyatt corporate. the fact that illegal drug use and the free for all loud roaming of the halls at - and -am makes this hotel a place i wish to never return to.',not_happy
id12513,' after quite a few bad hotel stays i was to have a good spg stay at the westin river north. the staff was great and the manager responded very well after i made a small comment about the bed. very pleased to be with westin again.',happy
id12514,' just stayed - nights at this hotel. we did not rent a car and the location of this hotel could not have been better. we walked to all of the downtown locations and restaurants and easily reached the monorail and other public transportation. there was a bit of a wait at check-in because of the line but the front desk staff moved quickly and efficiently. room was lovely spacious and clean. highly recommend this hotel especially if you can get it at a discount (we booked thru priceline at $---night).',happy
id12515,' stayed - night. great location if you are visiting u penn. ok rooms. friendly staff. nothing spectacular.',not_happy
id12516,' this was my husband and my third visit to the lenox and hopefully not the last. the lenox is ideally situated near tourist attractions shops and good restaurants. try walking down exeter street and along the charles river a good walk especially in the fall. we usually stay in october but this year stayed in august maybe a bit too hot for us. our room was maybe not the best we have had as far as where it was situated we looked out onto a side road and wall but none the less kept spotlessly clean. the bottles of water and chocolates in our room of an evening just add finishing touches. free coffee and fruit in the morning is providing in the lobby as well as juice and cookies or doughnuts in the afternoon. havent found that in other hotels we have stayed at. nothing is too much trouble for the staff at the lenox. from the staff who help you carry your bags up the stairs from the main entrance in exeter street to the ladies who turn the bed down of a night time. we didnt see jimmy this time he was on holiday but our thanks as always to sid and to krista bernard who helped us out with a few queries. hopefully will be back in october ---- cant wait.',happy
id12517,' fantastic hotel! convenient to absolutely everything staff very helpful and afternoon refreshments and evening wine tasting a real bonus. wont stay anywhere else if back in chicago!',happy
id12518,' i will admit after the the first two days of our trip up at the residence inn just a bit north in oceanside ca. this one was a bit of a let down only because it isnt as updated or new.(see my review of that one.) but...other than that no complaints. this residence in is very clean comfortable and very conviently placed to see just about everything in the san diego area. the rooms are very clean comfortable and the staff was great. very welcoming and pleasant. the hot breakfast is nice each day. although there are alot of units it is quiet and pleasant and nicely landscaped outside. we have stayed here before a couple of years back and had no complaints then either. i would recommend this hotel in san diego. it is easy to get downtown or out to the highway.',happy
id12519,' there are few places where $--- counts as low-priced but this neighborhood is one of them. i had a single night is stay for business so i was not there long and did not explore many amenities. but the place was clean well-lit modern and secure. the room was fitted out with everything i wanted and looked as if it had been built yesterday. multiple staff members morning and evening were courteous and step-forward helpful. by local standards the room size was surprisingly nice. perhaps the best test of a hotel is whether you feel relieved to end your stay neutral or sad you cant stay longer. as i zipped my bag and headed out for an - am meeting i wished i had more time to enjoy the comfort here. five stars is often hard to justify but i could not think of anything to ding them on. everything was as advertised and promised. the price comparison i had was to the hilton new york and based on what ive read here this is by far the superior experience.',happy
id12520,' we arrived mid-afternoon and got our room immediately. the room is somewhat small but for nyc its what i excpected. the room was very nice bed was as comfortable as ive had a hotel. the room has a refrigerator so you can walk down the street - blocks to the duane reade pharmacy and purchase water pop beer or snacks to keep in the room. location is great. reasonable walking distance to many attractions a short distance to -th st park ave and broadway. hotel is on lexington ave and the #- subway train is the lexington line so you can catch it - blocks away at --st or - blocks away at grand central(--nd). didnt use many amenities as we were gone most of the day but this was a great hotel to come back to every night.',happy
id12521,' this is a basic no-frills typical holiday inn. it is perfect if you are going to an event at the stadiums. the room was clean. they seem to be in the middle of a renovation so the quality of the rooms may improve. if you are on the north side of the building there is a nice view of the skyline. there was a shuttle for the airport but i dont know why you would stay here for the airport when there are other hotels that are much closer.',not_happy
id12522,' we stayed in a suite with - kids. the amenities were wonderful. pool jacuzzi putt putt golf pool table and bikes to ride for free. weve taken many trips to san diego and love to stay here. it is close to everything but also has a lot of amenities if you dont want to leave. we rode bikes (that the hotel provided) for - days. the new liberty station is great place to ride or drive to. make sure to visit the candle factory for unique gifts. the hotel has a great shop on location also. the hotel was very clean and the staff was wonderful. i would recommend this hotel to anyone.',happy
id12523,' i suprised my husband with a trip to rancho bernardo inn back in march and couldnt be happier with the good time we had. we did the unlimited golf and basically never left the resort. loved the lobster boil on friday night; what a spread! my husband is planning a golfing weekend for august! cant wait to go back!',happy
id12524,' i stayed one night at this hotel it was great. great location and clean. i stay due to my business travel. i had to catch early flight so i stay one night and park my car at the hotel and catch hotel shuttle. great shuttle service.',happy
id12525,' this is the first time my wife and i ever stayed at a luxery hotel and i have to say we were not use to the type of service and comfort that the pan pacific provided us that weekend. the moment you enter the building we were in complete awe. the service made you feel like you were a celebrity and the guest room was beautiful. the best part? the bed. the bed was like floating in clouds. my wife suffer from tension headaches and i suffer from chronic back pain and most nights at home its hard to get a good nights sleep....but first time laying on this bed.... you feel completely weightless its wonderful. the bill of course was something you have to be prepared for...but compared to other luxery hotels the price is very competetitive. if we could afford it i would not stay at any other hotel but this one. draw back would be that we could not find a garage in the area (even though they did say they had one) so we were pretty much forced to get vallet but to my understanding to use of the garage and vallet are pretty much the same price. also drawbacks no fridge. you have a minibar but youre not able to put any of your stuff in there unless you wanna chance it and get charged for opening the bar or moving something inside. lastly no vending machines. if you want something to drink youre pretty much limited to getting tap water from your sink...unless you want to spend the money on a soda from a mini bar which is very expensive. ice is delivered by room service only....pretty much obligating you to tip the guy...but even the ice is fancy! like i said price is expected from a hotel like this just be sure to expect a little more extra out of your pocket besides the nightly rate.',happy
id12526,' we stayed the first night up the street at the holiday inn - that was a disaster as previously reviewed. this hotel is just up the street and close to the bay. you can easily walk downtown to the gas lamp restaurants or the the big shopping mall - - short city blocks away or you can walk to the midway museum and the harbour cruises in - minutes. you have to valet park your vehicle - which is ok since you walk most places and can get your vehicle quite quickly if you need it. the hotel has a nice free breakfast in the morning and a hour with free drinks in the evening. my only complaint is that it does not free wifi internet - although if you ask they will give you a complimentary few free hours or you can use one of the - free terminals in the lobby ( although they can all be occupied at certain times). for the money this as the best hotel on the san diego waterfront imo.',happy
id12527,' this hotel is great – we got a great deal through expedia by booking alongside our flights and were kind of spoiled as this set an early bar for the rest of our holiday! from dropping the car off with the valet to check in (which was smooth and efficient) we had a first class experience here and would recommend it to anyone with easy access to the subway links which was a very inexpensive way for us to travel without having to once use the car (it’s a little dark around the entrance to the subway at night next to the park but was ok to walk briskly past at night back towards the hotel!) we used the subway to get to universal and hollywood boulevard from which we were able to walk to the hollywood bowl. the room was spacious comfortable and felt new and was a delight to return to after a long day in and around various parts of la; the bathroom was roomy and had a great shower – we had breakfast in the restaurant the first morning but found it a little expensive to indulge in every morning so we made do with the starbucks which was onsite which was a great way for us to start the day. sign up to select guest on their website before you go; this enables you to free wi-fi internet access in your room. in conclusion don’t let the location of this hotel put you off the subway was easy and cheap and we found it a lovely base in almost five star surroundings!',happy
id12528,' i stay at this terrific hotel every --- weeks. it is always clean and all the rooms are different and well appointed. the desk staff has improved tremendously over the years although the concierge is mediocre when asked simple questions- maybe it was in reference to something that she would not get a commission on. very accessible area of the city- near to our favorite zabars.',happy
id12529,' cant see what the complaints are about with this hotel. stayed here for a week as part of a family holiday and enjoyed a lovely hospitable stay in the wilshire hotel. we had a room on the fourth floor vastly spacious clean and with all of the amenities one could need (hairdryer iron coffee machine etc.). the room was cleaned daily whether a sign requesting this was left on the door or not. the cleaner also confirmed with you if you left a sign saying that you did not want the room cleaned. the room has a modern look with floor to ceiling windows giving an airy feeling to the room allowing it to feel cooler in the warm summer temperatures. it is also decorated with pale walls and clean white linens allowing a fresh ethos. there is minimal noise throughout the night which does not disturb sleep. the beds are large and comfortable. the staff are all friendly and ready to help happily when contacted at the front desk. having met one front desk worker on the street having realized we were staying at the hotel insisted that he take our luggage in for us. the area in koreatown is easily accessible both by bus and metro both which are located directly outside of the hotel. the hotel is in a good area for getting to rodeo drive and santa monica both which are accessed directly down wilshire blvd on the --- bus. the purple line metro connects to the red line after one stop takes you into hollywood. it costs $- for a day ticket to use both metro and bus. the hotel has gym and pool facilities as well as a starbucks in the lobby a gift shop and a restaurant. the pool is located on the -nd floor on a terrace with a sun area around it. the gym is on the --th floor providing beautiful views of los angeles and the hollywood sign. it is equipped with treadmills weights exercise bike etc and also provides free water towels and toilet facilities. there are plenty of places to eat on the street opposite ranging from a mcdonalds to a japanese restaurant which i would definitely recommend. there is also a cvs down the road which sells everything and has a denny is diner opposite.',happy
id12530,' we have stayed here one time before in ---- and loved it. we had already booked - nights at loew is coronado but wanted to start our trip early and stay somewhere else the night before. i was watching the rates on expedia and i saw the pacific terrace had a run of the house room for $--!!! the rates for the hotel normally range between $----$--- during the summer. this was a great deal so i booked it. i knew that this rate was most likely for a non-ocean view but i was hoping that we could upgrade when we got there. i called the hotel before we left and they told me that they had quite a few rooms left so i knew that we had a good chance of getting upgraded. when we got there they offered us a full ocean view room for only $-- more!!! what a bargain! so we paid $--- for a full ocean view in the middle of the summer. so i would like to give my thanks to the crappy economy for making this possible. as for the room it was flawless as it was back in ----. we were on the -rd floor and the views were incredible. the decor of the room was awesome and you can tell that they spared no expense when this place was built (or refurbished). if i had my choice i would have brought a pillow out on the balcony and slept there. hands down this is one of my favorite hotels in san diego and one of the top -- in the country. i have stayed at many many top rated hotels throughout the country and i can tell you that this one is right up there. while there are some negatives (no restaurant) i can overlook those based on the views room quality and friendliness of the staff. by the way they offer free internet as well!!! i only wish that this place was still an unfound gem as it was back in ---- when the rates were low. now it has priced itself accordingly and i am not sure if i can justify ever paying $--- per night for an ocean view. oh well there is always other places to discover.',happy
id12531,' we went to la for the sightsthe hotel was just for resting at the end of the day...it basically did just that. there was a starbucks every morning for coffeemany resturants around the area...add $-- a day for parking....a little steep... rooms were small and seemed old-dated..beds were comfortable... if its at a good price and you dont mind an older hotel...go for it...',not_happy
id12532,' we travel to san francisco frequently and have a few favorite places to stay. however we made reservations at the holiday inn express on north point fisherman is wharf...quite spur of the moment when the tuscan inn unfortunately could not meet our needs. and what a pleasant stay it was... from our very first contact with hotel staff on entering the hotel the service was superb. the young lady at the desk expecting a baby...i dont recall her name was highly professional extremely pleasant quite honestly one of the nicest front desk encounters weve ever had...and weve stayed in many hotels in san francisco. she was delightful and her coworkers were professional and delightful as well. the entry is large the lobby a tad unavoidably dark but well appointed and spacious with several groupings of comfortable furniture and a center fireplace. underground parking access at the entry. sufficent elevators while the floors are decorated in a cruise ship atmosphere-motif with porthole style windows and railings. quiet spacious hallways. our room a king deluxe was on an upper floor facing inside. the room was small to fair in size not as typically small as san francisco hotel rooms can be but i wouldnt have wanted the room to be any smaller. my only disappointment in the room was the inside facing view. the building is accordioned and therefore we looked out onto another wall of the building and a small narrow outside utility corridor. ...it was a tad claustrophobic so we just ignored that aspect. our room was well insulated quiet newly decorated lovely bathroom...small granite counter large floor space in the bathroom and dressing area lovely towels. small mirror cruise ship motif over the smallish granite counter and sink. very nice linens. an added plus was a keyed safe in the room for our valuables. smallish closet with mirrors. the usual amenities. of course the value in the holiday inn express is the morning breakfast. it was well stocked with surprisingly varied items...from cereal fresh fruit and yogurt to hot entrees of french toast scrambled eggs and sausage with numerous beverage choices...plenty of small tables with comfortable seating even around the fireplace. very pleasant. free and readily available internet in a private alcove off the lobby for research web surfing and airline boarding passes. the hotel is located one block from a muni stockton -- bus stop at columbus and half a block to muni --...the north point and van ness line. a block or two from the cable cars fisherman is wharf and an easy walk to the irsh coffees at the buena vista. :) as well close to barnes and noble safeway and car rental agencies... safe area at night. an altogether very satisfactory stay even with mild claustrophobia on looking out the window. :)',happy
id12533,' this hotel is a bit boutique-y as it is was built in ----. the lobby is beautiful and the staff was very welcoming. they offer valet parking and there is a garage next door. dont try to park on the street anywhere in sanfran. the executive suite was amazing jacuzzi tub robes and great view. would definitely stay here again.',happy
id12534,' i recently had the pleasure of staying at this top notch hotel. i was in town recently for a week long stay and found this gem of a property. i arrived early having driven --- miles throught the night and was just going to get the paperwork out of the way when i was told that my room was ready by rachel and would be able to check in. upon my arrvial at the room everything was spotless and smelled fresh. i would reccomend that you take advantage of the free breakfast( - days a week) and the free managers reception-dinner (mon-thur). the food was always fresh and plentiful. sonya (spelling) always greeted my family and i each morning with a smile and a few friendly words. (despite the fact the dining area was always packed with younger kids (event in the area).',happy
id12535,' we waited over an hour to be checked in. other groups of people were waiting when we arrived and we were told by the one person at reception that we would be checked in after the others in approximately -- minutes. all of the others got checked in as well as some that arrived later than us. after an hour and we were the only ones waiting he looked over and said are you wanting to check in today ????????? obviously we were not sitting there because we had nothing better to do. when we were finally checked in we enquired about paying extra to checkout at ---- instead of ---- the next day. we had an international flight at ---- and wanted to have a look around la in the morning and then have a short doze and then shower before going to the airport. we were given a price we were happy to pay. later on we were enquiring about a tour for the next day and asked the girl at the desk to make sure it was noted that we would be checking out later. no it wasnt. we asked that she note this and appeared to record this on her computer. the next day we went on a tour and got back at about ----. we decided to try to have a bit of a sleep but were interrupted by phone calls and knocks at the door enquiring about our checkout time. upon checking out at about ---- we were chastised as to why we hadnt checked out at ----. this is an airport hotel - i would imagine this would occur on a regular occurrence. it shouldnt be that difficult. we werent expecting late checkout for nothing we were more than happy to pay but the whole point of it was negated by the interruptions that occurred due to the lack of communication. that aside the room was spacious and clean. it was noisy however not because of its proximity to the airport but because of exhaust fans on the roof below. the airport shuttle ran very regularly although one was driven by someone with one hand one the wheel and the other talking the whole trip on his cell phone while driving. their is little in the way of eateries around the hotel - mcdonalds a cafe across the road and a subway a little walk away. would i choose to stay here again - no.',not_happy
id12536,' my -- year old son and i have just returned from a fantastic - week stay in the us with - week at the beacon hotel. absolutely loved everything about this hotel from the friendly and helpful staff top location and the great rooms. we had a one bedroom suite and my son slept on a comfy foldout couch in the lounge room. we both had flat screen tv is and about -- channels to choose from! kitchen was fantastic to have and we cooked most nights and ate every breakfast in the room. so much cheaper and you can have healthier food choices this way as well. central park is about - blocks away and we rode bikes and walked there. supermarket and gourmet food store over the road are brilliant and have absolutely everything. wine shop is on the corner and new york is at your door step...bliss! we either took a cab (less than $-- to get to times square area) or we walked or took the subway to get about. felt completely safe at all times. make sure you visit the frick museum hear the gospel singers in harlem and take a trip to where the twin towers were in downtown area. also take a walk across the brooklyn bridge the views are amazing. we loved new york and we will return and will stay at this wonderful homely and comfortable hotel. kerry and sam from melbourne australia',happy
id12537,' the moore hotel was able to do a great job accomodating our large party. it was my friend is --th birthday and the last weekend of the picasso exhibit at sam and we decided to come to seattle to do some sightseeing and partying as well as taking in the exhibit. the front desk guy was very friendly and helpful and gave me a room on the same floor as my other friends. they got me ice from the bar when the ice machine on the second floor was empty and even let me use the bathroom hours after we had checked out. they let us store our luggage in a locked room behind the front desk after we had checked out (no worries about theft from the car as we went to breakfast and the museum). all in all they were very accomodating. the room was very bare-bones but clean. the rooms retain a lot of --th century details like high ceilings and big windows that open. the bathrooms have been remodeled. our bathroom had a shower and no bathtub but my friends room had a lovely clawfoot tub. there were no refrigerator microwave or coffee pot in the rooms which i would have liked to have. it was sort of a bother to have to keep running down to the ice machine on the -nd floor especially when it ran out of ice. there were plenty of cups towels shower caps soap etc. the beds seemed a little too soft to me but i am used to sleeping on a really firm bed. we were on the -th floor and didnt hear any noise from the street or the bar below. it is really a pretty quiet area almost abandoned on a saturday night. the location is really great. we were able to walk to several bars and restaurants pike place market the seattle art museum. cab rides to capitol hill were cheap (- or - dollars) and we could have walked there as well had it not been raining. i would say the neighborhood is not the best. there were lots of panhandlers and homeless people coming to ask us for money cigarettes etc. i was a little afraid of being pickpocketed when i was at pike place market because there were crowds of tourists and also some sketchy-looking people hanging around. this is not a reflection on the hotel it just seems like in any tourist area people come around to prey on the tourists. the nite lite lounge downstairs is a cool dive bar. cheap strong drinks friendly staff and greasy bar food what more could you want? the bar is really big (several rooms) and has a fireplace which is a nice touch.',happy
id12538,' my husband and i literally returned this morning from a -- night honeymoon in new york. we stayed at the moderne as it seemed to offer good value for money with a good ranking amongst other travellers. we were delighted with this lovelt little gem. it is so easy to go for the hotels further down in times square but if i can offer one word of advice dont!! the moderne is perfectly located enabling you to stroll outside and be a few blocks from times square -th avenue madison avenue and central park. furthemore it is just between columbus circle subway and --th st subway which means you can easily get downtown and uptown in a flash. because the moderne is only a small hotel you get to know the staff more and they were certainly very helpful and friendly. there is a lovely little chillout lounge on the second floor where you can help yourself to fresh coffee and fruit throughout the day and a water cooler kept topped up with cucumber or lemon water which was much appreciated during our stay as it hit over -- degrees for - of the days. the moderne has more of a chic european feel about it unlike some of the hundred + bedroomed monster hotels in new york. the bedrooms are funky not massive but a good size for new york and lets face it if youre spending that much time in your bedroom youre in the wrong city! you dont get a view but the plus side to this is that the rooms are pitch black at night so you do get a good nights sleep and it is very quiet (the aircon can be pretty noisy though but it is not a major issue like i said it was red hot whilst we were there so we did have it cranked up) if i had to name one timy criticism it would be the lack of hanging-storage space in the rooms but having said that we were there for -- days and i guess most guests tend to go for only a few nights so ill happily let them off with that. thank you to all of the staff at the hotel you made our stay very enjoyable we would defintely recommend this hotel and would choose it again if we go back to nyc. p.s. love the music in the lounge total chillout!',happy
id12539,' the marriott marquis is located right on times square so excellent for tourism or business. staff were ok and the room was also average but spacious. the central bubble lift is a nice touch.',happy
id12540,' recently i was married and my husband and i chose this hotel as our honeymoon night room. staff was great working with us and our other guests and were accommodating and helpful. the room was clean with plenty of room the whole hotel looked clean and up to date and we experienced no problems. i would stay again and recommend to others!',happy
id12541,' we stayed at this hotel & didnt expect it to be much as it was just an overnight stay to recoup after travelling in from scotland. the hotel is exterior was pretty much as expected the streets & carpark were clean if somewhat deserted. the lobby was clean as was the room. it even had a fridge which surprised me. it is not situated downtown but we needed to be close to the airport to pick up our rental car in the morning. we did struggle to find a place within ten minutes walk to have a bite to eat and ended up in hooters! oh well!. we had no hassle getting back to our room had a good night is sleep (despite the rather loud air con unit) and even had complimentary coffee & pastry in the lobby before we left in the morning.',happy
id12542,' the only thing that i liked about staying at this hotel was its location. in my opinion i believe that the price per night is too high for what you get (again if location is all that your looking for- go for it). the entire hotel smelled like staleness even the bed pillows- which eventually just after two nights could make you sick. no ice buckets or hotel booklets in the room the vending machines didnt work and wouldnt give your change back there was a rusty old mini-fridge the tub and bathroom altogether had mold in spots the bathroom wasnt clean (there was an old soap left in the shower for who knows how long) desk drawer fell apart when it was opened. there were people across the hall being very loud and smoking pot that we could smell from our room. we didnt say anything to hotel staff until you could actually see smoke in the hallway coming from their room. at that time we called hotel staff and security said it would be taken care of but instead security kocked on our door and asked what the problem was because he couldnt smell or see anything...which was funny because when we opened the door we could smell it!! security did nothing. dont expect to be treated like a guest. at the end of my stay i was glad to leave.',not_happy
id12543,' ive stayed at this property over the decades thru many name changes. it is as good as it gets in this area of town. all rooms have a fridge and microwave. rooms are reasonably clean - and most have recent upgrades of furniture and carpeting. the bathrooms could use a major redo - but that may come soon. continental breakfast is perfectly adequate in a nice big clean room behind the front desk. the staff is super friendly - a big plus - and will take care of your needs. wireless internet can be iffy in some rooms. if you require access - ask at the desk - - they know where the better rooms are. if you can stay without maid service for a week - - - their weekly rates are super. lupie is cafe is close by for a bite for lunch or dinner.',not_happy
id12544,' average hotel. good sleep. very nice staff. they did great with older building. i would stay there again',happy
id12545,' -) great location -) amazing rooftop pool and bar - makes you stay in the hotel for whole day and night -) surprising rooms -) ping-pong table at the lobby -) great breakfasts in yellow sunny restaurant downstairs - balt (a- for avocado) sandwich is serv',happy
id12546,' my wife and i come to the city every few months and this is the best hotel so far that weve stayed in. there were - parking garages right next to the hotel. awesome breakfasts at the manhattan diner on the corner and close to the subway. also a couple blocks from the natural history museum and central park. hotel was very clean and the lobby was very inviting- candles were a nice touch. we are used to rooms being small in nyc but the layout here was better than others. we will definitely stay here again.',happy
id12547,' i was here for a three-day conference held at the sheraton in the same area. the hotel is very convenient to get to lax but there is nothing else around - no restaurants no nightlife no sites to see. the nearest area for any type of activity was about a ----- minute car ride from the hotel. the hotel itself was very nice. it was clean and the staff was helpful. there is a daily charge for parking and the spaces are unbelievable small. if you get back to the hotel late at night be prepared for not being able to find a spot or having to use a can opener to get out of your car because the suv next to you cant fit within the tiny space alloted. we didnt eat at the restaurant on-site. the menu looked good but it was very pricey. the rooms were nice and comfortable. the club lounge offers complimentary breakfast hors dourves and wireless internet but no complimentary alcohol. other people in our conference stayed at the sheraton and said that they did not like the rooms but i thought the public areas looked fine.',not_happy
id12548,' first off good location a - block walk to union square. the common-main areas of the hotel are clean and the rooms also were clean with a slightly (and deliberately) funky decor different from that of your standard hotel room. there is a fitness center (- machines no weights) and the staff was friendly (although we were stiffed on our tequila but were assured well get - shots next time.) the wine and cheese were unimpressive and with all the dining options union square and san francisco have to offer it is surprising anyone would choose to go. the restaurant only does dinner but they do have a cheap little continental breakfast in the morning which is nice. upon return to the city i would most likely stay at this hotel again.',happy
id12549,' when you drive up to the hotel you cant miss it since it is at the beach. the room was very very tastefully decorated and did not seem like a hotel room more like a room you might have in your house. our room had a balcony facing the beach and except for occasionally when people walked by was quiet. the staff was exceptional. they were very friendly throughout our visit and reminded me of the sort of service you get at the highest end hotels. pacific beach is not exactly close to much but if you want a couple of nights away from it all this is an excellent choice. we go to san diego quite often and definitely would stay here again.',happy
id12550,' i ended making a huge mistake staying at this hotel. i randomly choose any cheap hotel i could find without reading reviews which was a huge huge error. always read reviews before staying at a hotel. sure the price is cheap the location is great but is it really worth what i experienced no way. the lobby is really nice. when i arrived i was like oh okay fancy fancy i like it. i got my key went up stairs to my room and to my disgust as i was walking down the hallway i get a chill down my spine it felt like i had entered some sort of insane asylum. it was dark old looking broken room numbers straight out of a horror film. i get to my room the bath tub is yellow (i wanted to vomit) the towels were yellow and they smelled like corn chips. i noticed a red stain on the toilet paper. the water for the shower just trickled down no pressure at all. i didnt even want to use the bathroom it was too gross. the sheets were awful on the bed not comfortable at all. the remote control for the tv didnt work so i had to get up and manually change the channels after walking so much feeling lazy and tired def not something i wanted to do. the chair at the vanity was disgusting. the seat was white like someone had some fun on it. overall i couldnt wait to leave the hotel go home take a real shower and feel clean once again. i will never ever make reservations at this hotel it needs to be remodeled asap.',not_happy
id12551,' my wife and i recently stayed at the intercontinental new york times square hotel for a day of sightseeing and a broadway play in the evening. after a few problems after checking in the front desk staff was most accommodating and attentive to our needs. we were tight on time to make it to jersey boys curtain at -:-- pm so the concierge came to our rescue with a dinner reservation very close to the theater so we could make the play on time. the restaurant was great (thalia is) especially their specialty drinks!!! i would highly recommend this hotel to business travelers or families interested in staying close to the theater district. the rooms were very large and extremely comfortable and the view from the higher floors is really incredible! we will definitely stay at the intercontinental new york times square hotel again during our next trip to nyc. i',happy
id12552,' after reading many reviews and suggestions on trip advisor on where to stay in san francisco we decided on the best western tuscan inn at fisherman is wharf. many of the reviews said not to stay at fisherman is wharf because it is too touristy and that union square is much nicer. we loved this hotel and the fisherman is wharf area. we stayed here four nights and we were maybe two blocks back from the main street of fisherman is wharf but it was very quiet at night. when we would go through union square on the streetcar or whatever i thought it was basically one big shopping area and was glad we didnt stay there. this best western didnt offer breakfast like a lot of the other ones do so we ate at the hollywood cafe or ihop in the mornings. im glad we chose the best western and would stay here again if we come back to san francisco. we had no problems getting around and everyone at the hotel was very friendly and helpful.',happy
id12553,' this is a wonderful place to stay during the holiday season. my girlfriend and i spent new year is ---- here and loved it. i encourage you to book a room now if youre planning on spending nye in nyc. the rooms arent too spacious but it is manhattan -- what else do you expect? the church lounge has better-than-average food and it is a great spot to people watch. the location (tribeca) is perfect; it is a prime neighborhood for foodies and youre not too far from just about every subway line. plus cab fares to the major nightclubs and lounges wont break the bank. speaking of $$$ my only complaint is the hotel is policy of charging $--- extra per night on top of the agreed-upon rate. they say it covers any damages to the room. therefore upon checking in for a --night stay youre wallopped for an extra $--- that doesnt get credited back to your account for a few days after check-out. kinda makes you want to break a lamp. oh the irony.',happy
id12554,' the four seasons is known for its attention to details. that is what makes this an outstanding hotel to stay at. the hotel is about - years old and is very chic. we decided to splurge a little and stay here for two days during our visit. the hotel is in a great location and a few blocks from the pike place market and the seattle museum. its walking distance to the stores and pioneer square. the staff are attentive and will help you with any of your questions about what to see and do and where to eat while visiting seattle. one night i wanted to find a place to eat that was good value and had a nice atmosphere. i wanted to eat at an italian restaurant and the concierge provided me with a list of hotel recommended restaurants. however she personally recommended the pink door off post alley near the market place. it was perfect and we had a great meal enjoyed the ambience and there was even a trapeze artist performing in the restaurant as well. the hotel spa steam room pool and hot tub were very beautiful and was a great place to relax after a day of walking and sight seeing. of course the change rooms have all of the four seasons touches with cucumber iced water iced wash cloths for the steam room fresh towels and great shampoos conditioners and moisturizing creams. all in all this was a great place to stay and i highly recommend it.',happy
id12555,' wow - beautiful property. excellent location. very friendly helpful and informative staff. the rooms are fabulous but very yes as others have stated very small. the only place to pass by your roomate somewhat comfortably is out in the hallway and that is iffy if one of you dont turn sideways :-). bathroom reminiscent of below decks ship bathroom - i.e. i m not large by any means and had to remove the tp roll to sit more straight on the toilet. shower is maybe -x- where the curtain is always sucking-sticking to you and all that. as with most older hotels late night revelers returning loudly to their rooms were easily heard and even understood after being woken up. there are many many options in downtown seattle and it is really a shame this property probably had to be engineered with such small quarters. as much as we generally liked the place we wouldnt stay again nor recommend to others. :: the hotel is management responds very quickly and mentioned to me they have - different floor plans so you may just need to make that inquiry before firming up reservations.',not_happy
id12556,' we stayed in a connecting room and brought our dog. the hotel is in a great location - minutes from quincy market and the train. the staff was lovely and rooms were clean.',happy
id12557,' what a surprise the sheraton was after reading some of the reviews. it would appear there is a massive difference in the rooms the south tower being the best. check in was very efficient and the room was lovely very large with the most comfortable beds ever. the hotel as stated is in a fantastic location and the wrentham village outlet is well worth a visit for bargain shopping ( the bus picks up outside). the hotel bar is a little pricey ( not helped by the current dollar rate) but is a nice place to relax after a busy day shopping. there is a number of restaurants close by. a cab from the airport to the hotel can be cheaper than the shuttles depending what time of the day you go. if it is not rush hour it is just under $--.',happy
id12558,' my husband and i took a trip to chicago to explore the city and for the amazing food! stayed from may ---. we got an amazing deal for our room at hotwire.com. which is a travel website where they show you the price stars and general location of the hotel in the city you wish to say. they dont tell you which hotel you are getting for the price though. and once booked cannot be canceled. it was much cheaper than any other online travel site so we decided to take our chances and purchased the hotel deal. after we purchased the hotel deal we were shown which hotel we were getting. and the james it was!!!! we were very excited since it was about a --% savings compared to booking anywhere else. check-in-very easy check in process and polite employees. room-we were on the --th floor with a view of rush st. it was a great view!!! we could hear some of the outside sounds of the city but it was not an issue for us. the decor is very neat everything is new considering this is a new hotel in an old remodeled building. the rooms are a good size and has a flat screen tv and a little nook with a small cushion and table to eat at or work. their is a small mini bar and fridge filled with costly drinks alcohol and snacks. several informational books about chicago to give you ideas of what to do while you are there. there were two bath robes provided and two pairs of red slippers in plastic packaging that you can keep. the beds were so comfortable and my husband raved about how good of a nights sleep he had each night. bathroom-decent sized with a wardrobe and full length mirror. door is a funky sliding door however when we -st got in our room it was off it is tracks. but husband put it back on the tracks. lovely grey tile in shower and floors and bowl style sink. well stocked with several towels. kiehl is brand toilletries was a nice surprise. i love kiehls! hair dryer and ironing supplies in room. location-perfect location which was walking distance to the bars and clubs on rush st. a movie theater shopping on mag mile and great places to eat such as pizzeria duo giordano is & portillo is for chicago stlye hot dogs. we took taxi is to navy pier shedd aquarium and the field musuem. internet-- computers available in lobby which you can check your email and even use the printer which we used to print our boarding passes for our flight back home. for a fee you can acccess internet in your room using the flat screen tv. but the computers in the lobby are free. hotel also has a fitness room and massage spa which we did not use. overall we had a pleasant stay and love the james.',happy
id12559,' ive been to w hotel times square with my girlfriend in june ----. we choose that hotel because of the brand and mainly for the location. the hotel is located in the real heart of new york exactly in times square. it is really easy to reach all the downtown simply walking or by taxi. the reception is at -th floor of a big skyscraper. the environment is absolutely modern and cool in typical w style. we choose a fabulous room located at the --th floor. was great! the room (not so big as every hotel room in ny) was modern very well equipped and always clean. a big king size bed was in the middle of the room. the view was amazing: straight to the hudson river. we decided to do not book the breakfast because exactly in from of the hotel there is a starbuck shop where we went every morning of our stay. the staff was gentle and always in line with the expectation. i really recommend this hotel for who wants to live ny in the right way.',happy
id12560,' best view of the sunset ive ever seen - right on the cliffs over the ocean. you can enjoy the sunset on one of the - decks over the ocean or walk along the cliffs. property is well manicured with lovely gardens. location is excellent - near major restaurants gas lamp and sea world. the rooms are remodeled and very nice with a very warm and friendly staff. overall great value for the money!',happy
id12561,' i come to philadelphia regularly on business and tend to choose high end hotels based on price which varies from trip to trip. lately the downtown marriott has been coming up with some keen rates so i have stayed here twice recently. positives are it is a big hotel with an international feel about it and service is what you would expect. location is close to city hall ie right in the middle and its a short walk to the tourist attractions such as the bell etc. buffet breakfast is very good. swimming pool and fitness centre are large and well equiped. downsides are that its not in pristine condition these days at least the rooms i have been given recently. basin was cracked in the last one and it gives the impression that a refurb would be timely for the rooms. dining in hotel is not what it was. there is just a sports bar sort of restaurant called -- for the evenings and the menu is what you would expect from a sports bar ie basic. there used to be an excellent jws steak house on site but that has disappeared. there are plenty of alternative eating houses nearby though. however it does the job in some comfort and for me the choice is between the marriott sheraton society hill omni or loews. you will be comfortable in any of these which is why my main criteria is price.',happy
id12562,' from the moment we arrived until the time we departed the staff was very friendly and courteous. check-in and out were handled efficiently. we were upgraded to an edge room allowing a view on all sides of the hotel. the room was clean and comfortable with a great flat screen tv. located right in the heart of back bay within walking distance to the prudential center newbury street and numerous bars and restaurants. the hotel assisted us in securing tickets to the theater. although no full service restaurant there is a bar located in the same building that served great drinks and in the morning we were treated to a complimentary continental breakfast.',happy
id12563,' hotel in center of manhattan. subway f train steps away. easy subway access to jfk $-.-- including airtrain. macy is half a block away. three minute walk to time square without the noise. on a fairly quiet side street. four our five stops to the village or soho. view of empire state building on upper floors. short walk to penn or grand central station. nice bathroom with huge walk in shower. has flat sreen tv microwave and refrigerator.',happy
id12564,' simple. quaint. cozy. essential met or exceeded all of my expectations. the front desk was very accommodating. it is in a perfect place - mins away from downtown san diego. a perfect night and again simple accommodations. i would recommend it to any ine budget conscious.',happy
id12565,' before booking our hotel stay i read review after review about how wonderful the affinia -- was. i decided to book a -- day stay and i am so pleased that i did. i really couldnt have asked for a nicer stay! the staff was friendly (steven was great) and the bellhop and doormen were super nice. they also gave great suggestions to local restaurants in the area. the lobby was small but nicely decorated for christmas. the room was beautiful and quite spacious for a new york room. we had a balcony that overlooked -rd avenue. what a nice touch!! we also received a complimentary bottle of champagne that made us feel very welcome. the room amenities were great and the bathroom was stocked with everything we needed. it felt modern and was very clean. i would definitely return to the affinia --. rockefeller center central park and many other highlights are right around the corner or within walking distance. subway locations are not far either. for the price and service the affinia -- is the place to stay!',happy
id12566,' i flew into sfo took bart to powell and an easy walk up to the hotel how convenient. everyone was very nice and accommodating. i thought tom (the beefeater) was especially attentive and is a great representative of the hotel.',happy
id12567,' stayed at the sofia for a girls weekend. really cute hotel super friendly staff. the rooms were small but perfect for - friends for a weekend. shower was strange with no shower door just half glass so water spray was hitting my feet when i turned it on. it was still a nice shower just unusual. the location was perfect. walked to a show and out to the gas lamp area. great location for walking day or night. parking at the hotel is exspensive so we parked in old town (free) and caught the trolly into town. stops one block away from hotel. so many great restruants and things to do. ill be coming back again.',happy
id12568,' when we arrived at night the area seemed shady but once we got into the room it was great. it was really clean bathroom had granite tops double shower. the beds were amazing they had - huge pillows and the bed was so comfortable almost better than my own. i slept great. we were able to walk about --- blocks (apx) to the hollywood strip. we only planned to stay - night but we ended up staying - nights.',happy
id12569,' my daughter selected maxwell hotel for her guests to attend her wedding. rooms were not ready as scheduled. some guests had to wait as long as - hours. some were promised adjoining rooms when reservations were made only to find out when they checked in there were no adjoining rooms some reserved for a crib and were promised one but nothing was delivered on day of check in one family member was so dissapointed with the overall service and unkept promises at time of reservation and was told by staff the you can checkout if you are not happy here!!!! almost half of the guests did not receive the gift bags supposedly distributed by staff to the registered guests. we were promised that they will give it to the guests as they check in. the staff even printed the guest list. the hotel does not have a professional staff. seems like they are all in training and still have not gone though customer service class ---!. do not recommend staying at this hotel at all especially when the staff are ill-trained snubbish and did not care about making their guests feel welcome!',not_happy
id12570,' we stay in january for a few days in this lovely citythe feel of this hotel is a grand one who is stoped in the time with all the pro and cons . very small lobby older elevators and of course labyrinth corridors and older also. the room was beautifull the bed is the best king metress filli doro sheets nice cover and a lot of shams .also we have a white house view with a own fireplace two big sofa and a enterteinment center but an old tv ( must have lcd at this time ). the bathroom small ancient old fashioned style no place to put the ours toiletries in anywherea shower tub combination with plastic courtain very poor for the level that they want to get etro toiletries is complementary. we ate one night in the restaurant they sold to you like a gem and it is only a simple stone vey nice decorated but nothing special the food. after all we think it is a hotel who is profiled to the politics this is the only reason for his price no one pay the check the politic do it so it isnt important how much cost evrything. i can recomend if you pay the bill consider an other hotel like st regis or sofitel is much better.',not_happy
id12571,' i stayed here with a couple buddies on a trip to see the orioles upset the redsox in september ----! it was very clean largish sized rooms and was about a -- minute walk to camden yards. the front desk people were very friendly. the best part was the unbelievably low price we were charged for a better than decent downtown hotel.',happy
id12572,' the pod is elegant and trendy with excellent service. we arrived at - in the morning an got a room instantly. that never happends at the more fancy hotels in town with check at - pm. the lobby is chick and the staff are great. yet dont book the pod for a week. youre gonna go crazy. you might even kill youre travel partner. why? the rooms are the size of a walk in closet. and then i mean a regular walking closet not those youll find in victoria beckhams house. it is not even room to open your suitcase properly. the bathroom has glass walls so youll see straight into the shower and hear all the noise from the bathroom. i was very glad to arrive and even more eager to leave this hotel... i will still recommend it for people staying a couple of days and especially if you arrive early in the morning from overseas. then upgrade to a better hotel. where you can actually pass eachother in the room without the other standing i the hallway...',not_happy
id12573,' the stay here was excellent. i was there with my wife who is - mos. pregnant and our - year old daughter. the pool area is the best around. plenty of chairs and shade to relax and a great waterslide. this hotel is close enough to everything. we went to the shops across the street and had a great meal at pf changs. we spent one day at sea world and also visited the riverwalk and san antonio zoo. we ate breakfast at the hotel very good but very expensive. we also ate poolside one evening and it was reasonalby priced and also very good. the room and bathroom were both very comfortable. i highly recommend this hotel.',happy
id12574,' one of the few hotels with vacancy the day before we left. my wife booked it as it was lots cheaper than whatever else she found. im not sure what it cost but will keep that factored in for the review. we stayed in the bay tower which is a good walk from the marina tower. the rooms were not too small (i heard they are bigger than in the marina tower) but not what you would call large either. there was a very comfortable king bed tv table sofa dresser in the room. ironing board coffee maker (single serve packets - they had - each day for us) and in-room safe were the amenities. there was a small balcony that you could sit on. in our case we had a beautiful view of the airport to enjoy. you coul definitely hear them taking off every few minutes if the door was open. if the balcony door was closed it was very hard to hear the planes. room service pricing was reasonable food was average. our room was clean and comfortable. the bay tower has a small gift shop medium sized restaurant (seemed to be dinner only) and conference rooms. the lobby was not welcoming and if you didnt order room serrvice then you are a hungry person. you can hike over to the marina tower which definitiely has a nicer lobby. on the way to the marina tower you will pass a small coffee shop with sandwiches and muffins (if you need a quick bite and dont want to hike all the way to the other tower). the marina tower lobby has a restaurant sports bar gift shop wireless area and lounge. this lobby is decently appointed (much better than the bay tower). you can rent boats and seadoos just outside the marina tower. overall this is a decent hotel if you are looking for a relaxing trip and the room is just to sleep or hang out in. i would recommend the marina tower for the lobby and its facilities over the bay tower although i hear the rooms are smaller in the marina tower. we drove from l.a. and that airport frontage road is a real bear to navigate through to the hotel from the freeway. getting out from the hotel to downtown san diego was a real time killer. on the other hand getting to sea world or the harbor was pretty easy. if you are going for a value-based weekend then this hotel might be okay with you. if you are going to san diego as a destination vacation you really owe it to yourself to look harder and find somewhere else.',not_happy
id12575,' we chose this hotel because it is close to the cruise ship terminals. we were treated like family. when kazi the manager overheard us wanting to take the bus to long beach he jumped in his car and took us there. the rooms were very clean and comfortable. they offer free parking while cruising reasonable rates and excellent service. the staff especially kazi and akshay were out of this world. photos by aaron roland.',happy
id12576,' nice clean rooms wonderful staffyummy breakfast --hour coffeetea&hot cocoa and easy walk to times squarewickedlion king good restaurantssubwaycouple blocks to ride hop on hop off grey line(we enjoyed the bus) wonderful pleasant staff',happy
id12577,' we stayed at the stanford court oct ---- ----. this hotel is in an excellent location in san francisco two cable car lines stop right next to the hotel. our king room was on the seventh floor with a view of the courtyard which made the room nice and quiet. the king bed was very good and the bed linens were too die for. great wake up service with a pot of coffee every morning if you ask for it. nice size room with a table and two chairs a desk with a chair. nice size bath with alot of extra space for your stuff. only three things i didnt like the tv was on the side of the bed not at the foot and if you wanted ice you needed to go down to the first floor for it. also parking was $ --.-- a night. great stay would stay here again.',happy
id12578,' my family and i were going to austin for the weekend. i booked at this super - because of all the favorable reviews and the way it looks in pictures. we were greeted by a wonderful staff and received a goody bag as well. the decor was great and there were many surprises such as free dvd rentals a wii and an xbox available to play. i told the staff that the hotel was the best weve stayed in. it was like they took a survey of what people wanted in a hotel and did every one of them! my only personal thing that i thought could be improved was the mattresses. they are spring mattresses but have pillow toppers so theyre still comfortable. wouldve liked to see tempur pedic mattresses but the beds were still comfortable.',happy
id12579,' i suspected i was in trouble when the cab driver from dfw had never heard of the place. it is a recently remodeled warehouse - only been in use as a hotel for a couple of years. the desk staff consists of a handful of -- somethings who can be complimented for their enthusiasm and willingness to print out a mapquest of anyplace you want to go but getting something like ice another towel or an extra blanket takes several requests. the rooms have all the basics you need but it is not a warm place at all - literally. the windows dont seal and it is very drafty. because it is a renovated a warehouse everything is cement with thin squares of carpet strategically placed. it is known as a place that can be rented for raves and the cement structure sends the vibrations from the basement party room throughout the entire building; sleeping on those nights is difficult. one evening the bar area had been rented for a private party so the hotel guests had very limited access. the bar staff were very good but it is rude to be told we couldnt sit at the bar when were staying at the place. we arrived one night to a valet attendant insisting he had to park our car even though we were hotel guests with a parking pass. the manager on duty a lovely young lady who had helped us with other things went with us to chat with the valet attendant. he reluctantly acquiesced but seemed miffed that he should have to take orders from a woman and was surly to us when we returned to our car later. the pluses: youre walking distance to union station and the west end. there is a -- hour mcdonalds a block away. it is across the street from the convention center. the view of the changing lights on the outside of the omni hotel a block away. i think ill stay at that omni next time.',not_happy
id12580,' my room was very small - fortunately by myself so it was ok. while the hotel is close to union square & nob hill it is also close to the tenderloin. it is a perfectly safe location - just be aware of directions. the highlight of my stay was the evening wine reception - in addition to drinks & some food enjoyed chatting with other guests. service was quite good.',not_happy
id12581,' we travelled to boston with our - month old son so bought our own pack and play which fit in nicely beside the bed. the staff were very helpful and friendly which i was not expecting travelling with all of our luggage. the room was small but extremely well appointed. everything we needed was stylishly included! we had a wonderful time and would definately stay there on our next visit!',happy
id12582,' one of the housekeepers stole my coat from the downstairs bathroom and then lied about it. a valet worker found the coat stashed in the kitchen. the management did not apologize or seem overly concerned about this. even after this happened they didnt allow an early check-in or follow up with me regarding the incident. i canceled my reservation and found another marriott.',not_happy
id12583,' my boyfriend and i stayed here over his birthday to meet my cousins for a fun night downtown! i find it easiest to list the benefits and negatives.... pros- -. location - great! downtown close to everything! -. price - very budget friendly for a high quality room. -. room - we were upgraded to the top floor very open and spacious room. no carpet and a really comfortable bed! -. amenities - wow. very nice upgraded features. -. bathroom-shower - private toilet area and cool rain shower head but open!! my boyfriend enjoyed his view from the bed haha! :) -. customer service - we were greeted outside by the front desk agent cant remember her name but she was stellar!!! the valet gentleman was nice too and carried our bags to our room! unfortunately we did not have any cash on us and felt like real jerk-faces for stiffing him at our door. we later pulled out $-- from the bank to say thank you and sorry -. the hotel does have earplugs if you feel the room is too loud nice complimentary item. -. a gentleman came and delivered cookies coffee packets and a room service breakfast ordering menu at night. my boyfriend devoured the cookies and decided we had to stay there again just for those :) cons- these werent really issues for us im really just giving our thoughts on the top gripes i read! -. i guess people complain its noisy but to be honest i live on a busy street in las vegas and it was comforting sounded like home to me! the garbage truck in the morning may wake people up but we were already awake...it was like -. -. a lot of people on here complained about the shower and to be truthful i would not stay in the room with a friend or family as you are slightly visible to someone on the bed haha :) like i said though my boyfriend thoroughly enjoyed it as is and didnt bother me. -. i noticed a lot of complaints about the valet parking. it is a city expect to pay for parking at least it is not -- a night (nyc). we had no trouble waited maybe - minutes for the car was returned in perfect order no bumps bruises or scratches :) overall a great stay!!! thanks again the keating!!!',happy
id12584,' best workout ever - sam (the westin workout manager) is the best - gives you personal training tips from as early as -am! overall: good hotel with nice amenities - rooms could do with some more light.',happy
id12585,' stayed - nights for a conference and received a room on the top floor. the view from the balcony was nice but even on the top floor i could hear the noise from the nearby freeway. i did enjoy watching the planes on their takeoffs and landings. the bathroom needs better ventilation. i came out from my shower needing another shower just from sweating. there was not a lot of closet space but otherwise the room was nice and the bed very comfortable. the exercise room needs some serious upgrading. the pool area was very nice. two computers were available in the lobby but were always occupied. the free shuttle to and from the airport was convenient and i did not have a long wait. like other posters have mentioned the staff could do better with their customer service skills. with some improvement this hotel has the potential to be really nice.',not_happy
id12586,' went for a girls weekend. very nice hotel. large rooms. we had livingroom bedroom & loved the kitchen area. bathrooms are small but well styled. front desk staff very nice. beds are dreamy! great diner next store. would stay again.',happy
id12587,' just returned from a wonderfull weekend in manhattan. the excelsior met all of my expectations and exceeded many of the on-line reviews. could not be a better more serene location. as you walk out the front door you are greeted by the beauty of roosevelt park and a wonderful neighborhood with many fantastic restaurants and shops within walking distance. one block from the natural history museum central park and the subway. the room was spacious and beautiful and extremely clean. the bed was very luxurious. the bathroom was dated but very clean and quaint. excellent water pressure in the shower and plenty of hot water. was not fortunate enough to get a park view but had a lovely view of the surrounding neighborhood. would definitely stay at the excelsior again and reccomend it to anyone visiting manhattan.',happy
id12588,' the watermark now almost - years old made the top -- in the recent conde nast traveler reader’s choice awards for us hotels. the hotel’s website claims that san antonio now has a “world-class hotel and spa.” well…not quite. i have stayed at all kinds of hotels and have had wonderful experiences at both modest and not-so-modest properties. i am not a high-maintenance traveler. my expectations are commensurate with the hotel category and the location (us vs. europe or asia for instance). given the cost ($---) per night and the glowing reviews i had high hopes for the watermark. what i found was a beautiful hotel with spotty service from a sometimes unseasoned staff. check in time is -:--. upon arrival at -:-- i was told my room would not be ready until -:--. i expressed displeasure with this and was told that the hotel had contracted a “late departure” of -:-- that day for a large group and that there were no rooms available. i found this an unsatisfactory situation and explanation and asked to speak to a manager; one of the other staff members at the front desk simply stepped forward and reiterated what had just been said. there was no attempt made to remedy this situation in any way at this time. a room was available an hour later. as i scrambled to get ready for a dinner reservation i called down to see if i might borrow an umbrella but was told none were available (not sure why; not raining heavily and the hotel certainly was no longer close to full at that point). the next day i asked to speak to the general manager. he was apparently busy that day and farmed out my call to the “rooms manager” which was fine. the rooms manager sincerely apologized for the problem and offered to comp me any spa services which was a nice gesture. arrangements were also made for the hotel’s car to be made available to take me to the airport on my departure. later that day i also received a typed apology from the front desk manager from the previous night and a fruit plate. the room was lovely: high ceilings well-appointed with a large marble bathroom with jacuzzi and separate shower. the shower head’s water pressure was the best i have ever experienced…anywhere. the in-house toiletries were only ok. the bed and linens were fine with lots of pillows but not memorable. turndown service was a nice touch but the daily housekeeping tended to occur on the late side (mid-late afternoon on each of the - days i was there) so it seemed like there were frequent housekeeping visits clumped into the span of a few hours at the end of the day. there was no view to speak of. i had hoped for free internet access but this was not the case. i did not eat at the restaurant pesca and did not have room service. all in all i left feeling favorably about this hotel. everyone was polite. the room was very comfortable. i guess i was disappointed with the check-in process and that i had to make a formal complaint (first time for me) but they did try to make amends. upon reading the other tripadvisor reviews i see that this problem (late check-in) has happened at least once before me. anticipating guests’ needs goes a lot further than automatically saying “ms.-mr…” in every interaction. it’s a lovely property and with a more attention to detail a stay at the watermark could be quite a memorable experience.',not_happy
id12589,' we heard about the beacon hotel from my sister who lives up the street. the room was a nice size (we were in a king-suite)it had a comfortable bed and a nice sized living room with kitchenette. the location was great a starbucks across the street as well as a drug store and neighborhood market. the diner next door was great fora fast breakfast or lunch (we used it for both). we look forward to our next nyc visit and will definately stay here again!',happy
id12590,' what can i say..well the staff were rude the rooms were basic and the walls were like paper! we were a group of - people staying for - nights the guy on reception wanted full payment upfront even though we gave a credit card number for security. i told him i have stayed in many hotels across the world and have never been asked to pay upfront but he insisted it is policy right across the city (rubbish !!!) anyways we payed up but he was so rude about it. he started getting very personal calling me by my first name whch i didnt like at all coming across as if he knew me for years. when we got to the room it was old and basic beds were uncomfortable and there was clearly no sound insulation between rooms... every morning was awoken by some opera singer next door practicing !! didnt eat here so i cant comment on food. overall experience was poor and i wont be going back. devasted i didnt stay at the w new york times square could of got it for around the same price !!',not_happy
id12591,' every now and again we each find a true gem in life. i was fortunate enough to have found one a few months ago in midtown manhattan. located in the most central and convienant of locations in the city is a small boutique hotel the roger smith hotel staffed by the most amazing caring and wonderful people in new york city. not only have they embraced me but now my entire family (we have all stayed at various times and our visits are many now) and the first few of many dear friends that i will personally recommend to this gem. i know i am not alone in my praise for often in the elevator or the lobby other guests have remarked at how wonderful the staff has made them feel. each room and suite has a character of its own and while not all are absolutely perfect any flaws are more than made up by the friendliness and competance of the excellent staff and the convenience of the location. if you want to feel part of a family special and welcomed by the best new york has to offer you will hurry to make a reservation at this truly remarkable hotel. my many thanks: kucuk randy mani sophy gemma rafael deforest vicenc a wonderful house keeping staff and please forgive me to those few i havent mentioned by name you are equally wonderful. last but not least is the excellance of the food and service at the in house bar and restaurant lily is. again my thanks to all the staff there including but not limited to ramon mark and yamile. each and every stay has been a pleasure!! thank you from williamsburg va!!',happy
id12592,' our first visit to the states and it was great. the hotel was very grand but our room was dark and very noisy due to the air conditioning vents being outside our window. also the electrics are very doggywatch out for the loose sockets in the bathroom. the stairs were dark and dirty and no direction signs. the lobby is spectacular very glittsy. the breakfast cafe was very good and prices were ok. we would recommend this hotel but check your room before the bell boy leaves you. lawson taylor &family.',happy
id12593,' aaa rate was $-- our sun-wed. stay. hotels closer to beale quoted rates of $----$---+. for the price this property cant be beat!! hotel is appx. - blocks from beale and easily walkable. there is also a trolley stop a block behind the hotel. walked back from beale to hotel the first nite and we were accompanied by a panhandler the whole time. while he wasnt exactly threatening we could have done with out it. after realizing the area is somewhat desolate at night we decided to cab it back the following evening. cab fare was $-. took the trolley back the next night and the short walk to hotel door was fine. trolley only runs til --:-- or so. the front desk staff was very accommodating especially christine who gave directions every day to our destinations. continental breakfast is a nice touch. in room safe was nice to have. the beds were very comfortable. my only complaint would be the low water pressure in the shower and the toilet. small drawbacks considering all the plusses. hotel offered to book a tour to graceland but we found out there is a free shuttle that picks you up in front of rock and soul museum and drops off at graceland and sun studios. this allows you to go at your own pace vs. being bound to tour bus schedule. memphis was a fun destination. must sees aside from graceland and sun studios would be civil rights museum rock and soul museum staxx studio and the gibson guitar factory. bp delta kitchen on beale was good for a nicer meal.',happy
id12594,' our stay was pleasant and we had no complaints with the room. however after we left we received an odd message from hotel manager accusing us of sneaking a pet into the room (which we did not.....would have been impossible to sneak in a ---+ pound dog!). she said our pet had chewed and destroyed the hair dryer (we never used the dryer). while the manager did reverse the damage charges she had tacked on to our credit card when we were able to contact her by phone neither the hotel owner or manager responded to a letter addressing our concerns regarding the accusation. we felt this blatant disregard for a customer was highly unprofessional. we are unable to recommend the marina motel due to these circumstances.',not_happy
id12595,' we stayed in the fort worth microtel inn for the weekend of our daughters wedding. we knew we were not going to be there much but wanted a decent place to sleep. the room was small but very nice for the price. it was clean and the bed was comfortable. the only complaint was the traffic on friday due to road construction in the area. there were plenty of restaurants in the immediate area some within walking distance.',happy
id12596,' bc of commencement activities all the hotels in boston were sold out. i tried to cancel my reservation at the onyx but i was an hour past the -- hour cancellation window. i checked in and the room they gave me was the living room half of a suite and my bed was a foldout sofabed. seriously if you dont have any rooms why not let people cancel their reservation??? for $--- a night you should not sleep on a sofabed. it shouldnt be rented as a room. im not even going to go into the decor.',not_happy
id12597,' for the most part it was sufficient. the stay was good had no problem with anything. i stayed t this hotel for about a year during ---- and had no problem and i recommend this hotel to anyone staying in el paso',happy
id12598,' stayed here for - day for a conference at the westin in horton plaza. it was an easy - minute walk to everything downtownthe mall dining transportation. im a heavy sleeper so the noise level from the bars downstairs did not bother me. would definately stay here again. staff was friendly and very helpful.',happy
id12599,' stayed there a few times on points. all weekend stays. the hotel is generally slower on weekends according to the staff and the lounge is closed. staff is very friendly. check-in process is well prepared - they always have my folio ready with the platinum amenities. room assigned according to preference but you might have to ask for an elite upgrade. room is the standard cp room. old style tv. some might feel a little small. it seems the rooms are of slightly different sizes. bathroom is nice. noise could be an issue as it is near the airport (you can see it from the even numbered side) by the light rail and there is another railroad running somewhere (could hear trains late into the night). it seems to me the higher odd number rooms would be quieter as it is farthest away from the light rail and airport. if you like plane watching get the even numbered rooms. restaurant service is efficient. food is not great but ok. service is pretty good. internet is wireless and pretty fast (at least for weekends). neighborhood is ok - relatively safe by phoenix standards. there is a ruby tuesday is across the street or walk north on --th to the chinese cultural center for chinese. do not walk past the chinese cultural center on --th - the neighborhood gets a little worse. light rail stop is right in front of the hotel - convenient to downtown tempe and downtown phoenix. hotel charges overnight parking but it is free during the day. my biggest problem with the hotel is the maintenance. lots of little things are broken in the rooms - lights safes. on my latest stay i told the front desk when i checked out but the guy did not write it down or anything. maybe that is why things never get fixed. got upgraded to connecting rooms sometimes and you need to be very careful - check the lock of the connecting room that does not have the bed. they tend to be unlocked! also noticed they had some furniture in the hallway leading to the fire exit - pretty sure that is a fire code violation.',happy
id12600,' we had an excellent few days here and found it a useful base for exploring fort worth. it was easy to get to from the airport and although it is not central getting around was not difficult and the freeways give you speedy access to north central and south fort worth. the rooms and bed were very comfortable the staff were courteous and helpful and the breakfast selection was great. white settlement is convenient and wed also give a big plug to the nearby albertson is. all-in-all great value and an excellent way for us to begin a month is vacation in texas.',happy
id12601,' i loved my - night stay here ($-- a night thru kimpton). dont be discouraged by the small lobby or the hot elevators. my room (---) was very large beautiful and spotlessly clean. i had a panoramic view out the wall of glass that were the windows. wonderful colors in the room with all furnishings looking very new. i didnt find the size of the bathroom a problem--it is not where i want to spend much time! the only negative was with the air conditioning unit making a huge racket and the two tries to get it fixed.',happy
id12602,' i spent one night at the radisson lax en-route from auckland to orlando. the hotel is an easy -- minute walk from t- at lax (although i only had one bag on wheels!). i had a reservation and check in was easy and courteous. the room was a standard room - i didnt expect any frills and wasnt disappointed. it was quiet on the -th floor; only occasionally did i hear aircraft departing and they were more of a distant rumble. there are few restaurants nearby that are part of other hotels or in the terminals; for a single overnight the hotel is restaurant or bar is the best bet for a meal. i used the complimentary hotel shuttle to return to lax the next morning which leaves every -- mins on the hour and half hour. efficient and reliable. despite the closeness of lax i allowed two and a half hours from leaving the hotel to my flight departing. breakfast in t- is pretty much burger king so if a big breakfast is important to you then consider the hotel is service.',happy
id12603,' we traveled to chicago for the first weekend of our spring break and found the location of the park hyatt to be perfect. we reserved in advance and were able to take advantage of the military discount which saved us signifcantly. while on michigan avenue we were very close the amercian girl store hollister j crew crate & barrel aeropostale and many more shops. the hotel was great for dropping off packages while we wnt on our way. all staff made us feel welcome and seemed to recognize us. while traveling economically we sometimes find a bigger room but never one with a better location. while they dont offer a full breakfast in the morning the coffee bar is quite delux and will certainly hold you over until brunch! we also found that the coffee bar area was open when we returned later in the day and we grabbed a soda and apple cider. definitely a place we would like to return to! we did here many emergency vehicles through the night but we are accustomed to sleeping in a quite environment.',happy
id12604,' we arrived early afternoon on the -h of july. the clerk at the desk gave access to our room - hours before posted check in but he was telling people that called that - was the check in time. when i noticed db as room type (double beds) he changed it to a queen room with no problem. our room was clean and made up when we arrived. the room was small the bathroom large. the only smell i detected was what i assumed was from carpet cleanings. we had a room view of the apartment building across the alley from us. we were in dc to see the sights of the city so it didnt bother us. the pool was quite large and kept clean. you can get large blue towels for your chair. there are also a lot of large blue pillows to use in the lounge chairs something ive never seen before but they were comfy. there was a waiter running an outside bar. one could get beers sodas drinks and frozen drinks made. a strawberry daquari was over - dollars a little pricey for me. he was very nice and worked hard. the inside restaurant had a great menu. the choices were varied; crabcake eggplant parmesian ribs and so on. our food was very tasty both times we ate there. prices for lunch and dinner were what we expected breakfast a little pricey but they do need to keep the place in business. the one somewhat irritating thing at this hotel was the extremely slow elevators. there are - elevators and they all seem to run slow. the business center in the lower level allows one to check email at -- cents a minute with a minimum - dollar charge on your credit card. i believe you can use wifi for -.-- a day. i wasnt expecting a lot from the hotel due to previous reviews. we slept well in the beds with the extremely thick pillows. towels were exchanged and the room cleaned each day. we were more than satisfied with our stay at the washington plaza hotel.',happy
id12605,' very cozy room...and comfortable. giant picture of lou reed above the bed. great bath amenities. pricey parking but very efficient valet. at restaurant --degrees the service was terrible and two burgers with fries cost fifty bucks. the old lobby of the hotel is beautiful. the location is terrific right on hollywood blvd. i didnt do the pool or any clubs. the place is kind of dark but i liked that.',happy
id12606,' a great location and a stunning building. i can forgive the small rooms because the views were great. so much potential however i came away disappointed. i stayed here for five nights and yet was unable to access the hotel facilities when i wanted. at $--- a night i think you should be able to have a simple night cap on your way home from dinner yet we were denied that option on two occasions. and i am talking about the downstairs cocktail bar. forget about getting anywhere near the roof top bar unless it is -:-- in the afternoon!',happy
id12607,' we used trip advisor to pick this place that we stayed in may -----. if it was just that we had no a-c for our stay i would not say anything but conditions were awful. no literature is given to you upon check-in or in the rooms and no mention was made of their cloud nine continental breakfast nor their happy hour (without booze since they lost their liquor license). the remotes do not work for the tv is in the rooms so we had to change channels using the tv. also note that this big city hotel only has -- channels to choose from and - of them are espn channels. we tried to use the atm in the lobby and that did not work. wi-fi is an issue here but again the front desk clerk failed to tell us they also have a wired connection in the room. the maid failed to leave extra toilet paper in our room so we called down at - p.m. to request some. at -:-- we called again and they assured us some would be sent up. we returned after seeing the yankees-orioles game and there still was no toilet paper so i had to go to the front desk to get some. i sat one day and complained to the manager and he failed to call me back to notify me he was crediting my bill which they did eventually do. the final calamity happened overnight on our final night there when the pipes burst and knocked out all hot water to the hotel so we could not get a shower. next up i tried to get a luggage cart for our stuff and all were being used. i guess everyone was leaving as fast as they could!',not_happy
id12608,' the indigo was a disappointment for me. the front desk staff were not rude (by nyc standards) but neither were they friendly or welcoming. no smiles minimal eye contact. not a great start. the pair of guys at the front desk were either having a bad day or just in the wrong job. parking is on the next block. the indigo has a deal with a parking company to offer its guests a tiny discount. the garage gives you a ticket and the front desk will validate the ticket. overnight parking costs just under $-- with tax even with the discount. there is construction in the adjacent lot which means parking on the same side of the street is restricted. there is no designated hotel parking zone in front of the indigo plus there is a fire hydrant a few yards from the entrance so it is not really even easy to pull over and leave your bags and then go park your car. there was no valet bellman or any other assistance offered with bags or parking. other hotels handle this better with signage and valet service. the location of the hotel in relation to places you might want to visit is pretty good. however the particular street where the hotel is located is below average for the area. there was a significant amount of trash piled up along both sides of the street and mainly commercial vans and trucks during the day. the street is mainly made up of florists which is sort of interesting but at night everything is shuttered and the street is a little unpleasant. adjacent streets are also a little sketchy and there is no evidence of the art scene that you might expect for chelsea. there is none of the character and charm that you might find in other parts of chelsea or in the west village. the location is something of a gamble for the indigo. they have obviously decided to build a wannabe-boutique hotel in a pretty low-rent street in the hope the the area will become gentrified. however the indigo has been here for a while and the street still looks shabby. locals would probably consider the indigo to be in the middle of nowhere - which is slightly unfair given it is proximity to main attractions - but other better hotels are closer. the rooftop bar is fine but - as another poster has mentioned - attracts the ---something cocktail crowd. that is fine but there is no obvious place for adult hotel guests to hang out - the lobby is tiny. i dont want to be around a bunch of hotel lobby drunks as i come in and out of my hotel and this is the result of putting a destination bar at the top of a small hotel. the room was kind of a mixed bag. it is designed to be cool and trendy and to a point it is. but there was no attention to detail - the little things that make a $--- room seem worth it. the walls were scuffed hotel stationery tatty and the laminate flooring made a nice change from carpet but didnt seem very clean. the bathroom was nice though and the basic level of finish was okay - but for the price - there was nothing impressive about this room. in fairness it wasnt as tiny as some rooms i have stayed in in new york hotels. the most positive thing i can say is that the maid was very friendly as i left - have a happiness day! she said. kind of ironic that the person with the best understanding of customer service is the one paid the least.',not_happy
id12609,' great place to stay on a budget. clean rooms helpfull staff. easy walk to fishermans wharf - pier --',happy
id12610,' what a find in downtown seattle. very classy boutique hotel housing lola a yummy mediterranean restaurant by celebrity chef tom douglas. our room overlooks a matured tree lined street viewing mr. douglas other restaurant & bakery. a short walking distance to pike is market we enjoyed our leisurely breakfasts in the fun bustle of pike is. our room was spacious and extremely reasonable (---.--) thanks to a aaa rate. catch the -- public transit and visit the gasworks park at lake union. it was a fun ----- minute bus ride to a beautiful park that hosts the cool architecture of the now defunct machinery of what was their public gasworks. the staff at hotel andra is sharp friendly and accommodating. we plan on staying there in our future travels.',happy
id12611,' may family and i wanted to have one end of summer trip before school started so we decided to try the westin la cantera. i was very pleased with the resort overall. from the time we arrived at the property we were treated superbly. the guard at the gate was helpful and welcomed us as if we had known her forever. the valet was awesome and took care of our things while i checked in. front desk staff was amazing. check in took - minutes and i was headed to my casita we stayed in the casitas which are small villas on the property separate from the main hotel. a valet named chris took drove us to our room and assisted with our luggage. we were also issued a golf cart to use around the property. the rooms were clean and the beds were fantasic. a young man named victor hernandez i believe seemed to be assigned to us by the service express department because every time i had a question or needed something he seemed to be right there to assist my family and me. this type of excellent service will keep us returning to the westin. room service was top notch. our breakfast was delivered warm and with everything we asked for not one mistake on such a complex order. we also ate in two of the resturants on the property where the service was first rate and the dishes outstanding. the pools and activities were so wonderful we only left the hotel once the entire weekend. they offered everything we wanted and more.. overall this hotel rates as my favorite place to stay in san antonio i will never stay anywhere else when i vist. thank you to the great staff and management at the westin for one perfect last summer getaway.',happy
id12612,' world class. delightful. exquisite. lots of service in a perfect way. our room was in a corner and was a nice suite. because it was our anniversary we found flowers chocolate covered strawberries and champage waint for us in the room after our fun shopping trip to union square where i bought a gorgeous suit.',happy
id12613,' heres the long and short of it .was here on business wonderful loc for theatre door and bell staff were very attentive upon checkin and departure. front desk needs to be re- trained. rooms fantastic to tech savvy nice hotel but not - star.',happy
id12614,' i stay often at this hotel and everytime without fail velma has provided excellent customer service and exceptional southern hospitality! always a pleasure to see her at the front desk when i check-in.',happy
id12615,' i booked a room for - nights at their mulberry suites property only to arrive and find that no such property exists. the hotel was booked through expedia. it took - people on the phone for - hours in the rain with our luggage to find that signature properties could not be reached and we had to rebook our hotel which as youc an imagine on a sat afternoon the day of arrival is not easy or cheap in nyc...i was promised a full refund by signature properties but have not received that refund yet. do not book with this company!!!',not_happy
id12616,' i recently shared the following feedback with the manager of the hotel however ive not heard back from him. ----------------- dear manager i wanted to share some feedback from a recent stay at your resort. i was in room ---- in the ocatilla building. it was a delight to spend a couple of nights at such a lovely property. the room and grounds were immaculate. i do have some specific things to bring to your attention. here they are in no particular order. i * hair dryer didnt work; had to request replacement when i was already running late. * outlet in bathroom didnt work * glass light in one headboard could not be turned off via switch * wireless internet access did not work * outlet next to bed did not work * phone line was crossed with another room received calls from adjacent room (----) * sliding plantation shutter door stuck * front door latch loose * small item- maid left cleaning rag on back of chair this is a list of small items but there are so many issues it makes me wonder what kind of inspections are done to ensure things are well-maintained.',happy
id12617,' stayed here in late nov-----. the hotel is a good value for those using guest privileges points (----). easily found off i--- at jacksonville airport you must drive nearly to passenger drop off before seeing the sign post for the hotel. parking is free and there is an outdoor swimming pool and whirlpool. room was very comfortable and overall this is a nice hotel. there was one thing that did upset us and it was the distainful and uncaring attitude exhibited by the young check-in agent. she seemed more interested in anything but the check-in process. i guess this does not bother everyone the way it does me. i would not pay $--- plus to stay here.',not_happy
id12618,' just got back from two nights at this hotel. we found check-in early and efficient. the lady at the front desk was lovely. we got a corner room with floor to ceiling windows on two walls -light bright & airy. the bath was large- not alot of vanity space for cosmetics toiletries etc. we did have an unfortunate incident involving a lack of water for about - hours sat. evening. it was inconvenient but hotel did comp us for one night because we were unable to take showers during this time. it was caused by some sort of flood. the hotel is in a convenient location. we ate at maggianos-terriffic and vietnam palace-very good. the estern penetentiary tour was really interesting. enjoy if you are planning a trip to philadelphia.',not_happy
id12619,' i was really surprised to find a package deal on expedia that included a hotel ranked (by tripadvisor) as third in new york. the good: (-) the location is absolutely superb. you capture the essence of nyc as you are jammed between -th ave and broadway - times square is two blocks away. (-) the gym is great with plenty of machines free weights and towels. another good feature of the gym is that it is open ---- via the swipe access card used for your room. (-) the bed is awesome and there is lots of warmth in the room with controllable heating - air conditioning. i did appreciate a window that opened as well as sometimes the cleaning staff sprayed an awful air freshener that made the room smell stale and off. (-) the front door men are very genuine and helpful - and extremely knowledgeable. make sure you ask them for help or direction if you are unsure - and then remember that they deserve a tip at the end of your journey. (-) power shower and big bath - always bonuses when you spend the day walking the streets. the little things: (-) the rooms are decent size and well appointed. the decor is great - although i still can’t work out why we had a picture of the eiffel tower in our room! (-) bath robes and extra towels are a nice touch. the so so: (-) there is not much of a view from where we were but that was ok - you are in new york. if you want views go outside! (-) the desk service and concierge are ok. nothing special - nothing bad - just run of the mill... i would stay here again but only for the gym and the location. other than that i would look for somewhere cheaper.',happy
id12620,' my girlfriend and i went to see a play but we had friends living in and visiting the area at the same time. we stayed - days and needed a place to congregate and entertain...our suite was perfect! it was like a small condo apartment. it had a spacious and very comfortable living room to put your feet up rest and talk (didnt use the sleeper sofa) a small but very well equipped kitchen (prepare breakfast or a snack keep restaurant leftovers store deli purchases) a large bathroom with plenty of counter space and a lighted magnifying mirror a bedroom with two queen beds a wall of windows in the living room and the bedroom with a great view of ny skyline. the elevators worked well (room on --th floor) not a single staff complaint (everyone friendly and accommodating) location near subway diner around the corner deli next door quiet neighborhood near east river short $- cab ride to the theater. when i read another review that said the hotel is not luxury it made me a anxious but i shouldnt have wasted a minute worrying. it is not the ritz but clean comfortable and a nice place to come back to. we loved it! we each surfed the net long and hard for a great deal for what we wanted and we found everything at the affinia dumont. we wanted a living room kitchen and a bedroom with two beds. none of the discount websites offered a bedroom with two beds (just one king or one queen) but we got a great rate at the hotel is website--wish we could have stayed longer.',happy
id12621,' found an outstanding rate for a studio suite on hotels.com. the room itself was nice with modern furnishings but the bed and bathroom should have been larger. all studio suites have queen size beds and the bathroom for such a large room was tiny. cons: windows need soundproofing studio suites only have queen size beds doors do not have a do not disturb-housekeeping placard to place outside the door did not have or offer nightly turn down service. pros: location of hotel is fantastic room was pretty and spacious rooftop bar rooms are clean and housekeeping staff is superb.',happy
id12622,' this was the cheapest of the nicer hotels in chicago at about $----night + tax. unfortunately parking costs extra and when i arrived their parking garage was full so i had to find a nearby lot. the lot across the street to the south was $---night. when we arrived the tried to put us in a room with - double beds because they were overbooked but eventually they gave us a queen. the room was just average but below my expectation for a hilton. i expected an old grand hotel to look nice. i thought it looked dated. this hotel need to be remodeled with new paint-wallpaper and carpet. the fitness facilities looked nice and up to date. the power outlet in the bathroom did not work. this hotel is in a great location though. just across the street from the park walking distance to the city core and museums close to the train.',not_happy
id12623,' hopefully the renovations will help insulate the walls better. i recommend calling ahead to see if the renovations are finished before booking this hotel. definitely was not able to get any sleep. missed the breakfast due to my lack of sleep. sincerely sleepless',not_happy
id12624,' travelled with husband and three grown up sons. we had a ball. the hotel rooms were clean but a little dated which only added to the experience i love art deco. the staff were courteous and helpful. this hotel is excellent value for money being on the doorstep of times square with subway stations a short walk away making shopping shows museums zoos etc all accessible.',happy
id12625,' i am a big fan of four seasons hotels. they are expensive but nevertheless represent excellent value for money as the accommodations and outstanding service set the standard for international hotel chains. the service at this location was great - child slippers arrived promptly when requested milk and cookies at bedtime were a treat for my husband and i as well as our child the bed was so comfortable i entered unconsciousness as my head hit the pillow our masseuse in the spa was fantastic the concierge had great ideas for restaurants and prompt answers to all our questions the babysitter whom we booked through the hotel was prompt and professional. everyone uses your name all staff beam and say hello our room was fully child-proofed for our arrival nothing is too much trouble. apparently there were - weddings and a memorial service on the grounds the weekend we were there but we were oblivious as the staff remained attentive to our every need and atmosphere remained intimate. if you have kids bring them along: our toddler nearly fainted with joy when as we checked in a wonderful man appeared from nowhere brandishing a huge cart loaded with activities and games and asked him to make a choice. we had a deluxe room (--- sq ms) which accommodated a crib and our mountain of baby gear with room to spare. the management make the place kid-friendly without it feeling like a posh chuck e cheese if you are travelling without offspring. the hotel is location just off logan square is laudably central everywhere you would want to go is walking distance. my regret is that while the service is absolutely what i would expect from a four seasons the rooms are not. the common areas are fine marble as far as the eye can see and many arrangements of fresh flowers. but having a shower over the tub is not luxury. the bathrooms are pokey the rooms a little drab. ive stayed at a few other locations in north america (beverly hills chicago toronto dc san fran etc) and this definitely felt like an older premises that needs some upgrading and paint. there was also no sign of anything ecological going on. no recycling facilities no hint of energy consumption nothing organic etc. i wish the four seasons could find a way of balancing luxury with environmentalism and avoid some of the gratuitous consumption that i felt permeated our stay (towels stationery room service linens etc). so my message to the four seasons thumbs up for service please get the re-modellers in and please recycle!',happy
id12626,' i agree with the other reviewers old world charm yes but faded glory and the lobby area and social areas a bit limited.spacious rooms with very comfortable beds[king size]but open to conversations clearly heard in adjacent rooms .lovely piano bar but a bit dull really.the pianist was very accomplished but i found the repetoire limited and hardly set the place alight perhaps it was to do with the age of the audience definitely not the young set here[ok im sixty too].the restaurant setting was charming and the service was excellent but i wouldnt say exceptionalthe room service was beautifully presented. and the staff were most pleasant in my encounters with themthe pool and spa was really a highlight of this venue quite stunningly presented..the lifts were out of the ark at one stage i waited -- mins on the -th floor and gave up and walked the stairs with my bags.as for the comments about the location it depends what you prefer but i did enjoy the walk to and from union square and fisherman is wharf as exercise but the cable car is a very good option for those who cant or wont.if you want chique or boutique this place aint for you but if you like must and crust then you will fit in nicely.enjoyable yes but overpriced really and a tad disappointingit could retain it is old world charm but have some modernisationpizazz and even jazz .no i wouldnt come back nor would i say my stay was truly memorable',not_happy
id12627,' location is good - probably this is the case with most hotels considering boston is not that big. rooms are relatively clean and nice but small. yes they have free wine everyday and they try to be hip contemporary etc but they dont have standards in terms of customer service. they mention in their guest book that kids get a free gift at chec in but they didnt offer us one - after my -year old son read it we had to ask for it. they also claim that you can get a loan pet fish and when my son asked for one they said none left. so we didnt receive any of the pampering they claim to provide. it is one thing not to be pampered if they dont promise to do so but another thing not to get it while some other customers receive and you dont. just makes you uncomfortable for no reason.',not_happy
id12628,' this hotel was very nice - the lobby the rooms and the location. the location was fabulous - my husband and i were able to walk everywhere we went - to the shops market restaurants bars docks. (there are a lot of hils though - down towards the shopping district was a bit flatter!) we never ate there so i cant comment on that; but there were plenty of great places around and the lady at the front desk gave us a breakfast recommendation that was one of the best breakfast ive had ... lola right on -th st.! it was a great weekend everyone was super nice and the accomadations were excellent. i would love to go back!',happy
id12629,' i have a bit of a problem as this was my first trip to nyc. judging other hotels against a nyc hotels is probably not fair so im trying to keep that in mind. the location was incredible! the hotel amenities cleanliness and details are just okay. im sad that they spent $---m on a renovation where the work and details were poorly executed. however if you want a place to lay your head at night while exploring the city this is it! i grabbed the vacuum from the hallway one day to vacuum my own room as it wasnt too clean. the bathroom and room were small but i have nothing to compare it to. we caught a travelzoo special and felt like we got a good deal. the place is nice location incredible. we could hear every detail of our neighbors conversation so be prepared to turn up your tv volume or wear ear plugs. again this is nyc so we werent totally surprised. my only hope is that the milford allows their cleaning staff a few more minuted per room and any future renovations are executed with more skill and attention to detail than our room was. paint on brand new carpet is poor workmanshipas is a loose sink faucet broken toilet paper holder.',not_happy
id12630,' stayed at the hyatt regency for a conference this past week. we arrived around - pm only to find we had been upgraded from a king room to a one bedroom balcony suite (the ones with a --ft balcony). we were told we would be there for our entire stay (- days). i have rarely had the service or comfort we enjoyed with the hyatt in san francisco and weve stayed in some great hotels over the years. everything and i mean everything was picture perfect. the staff? amazing from the crew out front to the desk staff to the housekeeping staff everybody we met was friendly and professional. i am a die-hard hilton customer but hilton now has competition. hyatt we will indeed be back for a vacation to san fran and when we do we are staying with you again! thanks so much for a most wonderful stay. note: the f line street cars run from the ferry building next to the hotel to fisherman is wharf. it is an easy bus ride to union square as well.',happy
id12631,' nice room and great view of the pools and hot tubs. this place was very pretty and well kept. i really liked the boardwalk and the health club. the pools and hot tub was great. the local deli was great too. i ate the local restaurant one night good meal.',happy
id12632,' i have recently stayed at the savoy suites... and had some serious questions as to why it has such a high ranking amongst hotels in washington dc. there are some perks but other than that... you can do better! the hotel is not in georgetown but rather in glover park. it is a brisk -- minute walk to m street and all that is georgetown. it is however in close proximity to a nice selection of restaurants and bars. a whole foods and cvs is just a minute away. there is free parking which is unusual for dc hotels and complimentary wifi in the room. the rooms have been cheaply renovated but not modernized. the only modernization is the bathroom which recently been redone... still a - star rating would be a stretch. the worn out wall paper and art on the walls as well as the dated and bulky furniture tells its own story. the towels are not in the best of shape nor is the cleanliness of the bathroom. so after my experience i questioned how this could be one of the top hotels in dc. certainly not the staff... certainly not the facilties... certainly not the rooms... so i dug further. come to find out... much of the bravisimo mantra coming from this hotel is not sincere. if you read the reviews you will see that most are responded from someone named marcanthony crimi. who identified himself in more than one review as a manager of the savoy suites. if you look deeper on tripadvisor you also see that this person is a manager at the carlyle suites in dc as well as a hotel in manhattan. this person does exist but i think things come into prospective when i tell you that he is not even employed by the hotel. a quick google search and i found that he is indeed employed by strategic hotel marketing. based in new york! so the welcome he plans to give you in dc... ummmm... not so much. so it is very very insincere that that a person who is a web marketer pretend to be the manager of a hotel and address and respond to the customer issues. id say book away from this place... you dont know what to believe!',not_happy
id12633,' we arrived rather late (about --:-- am) due to bad weather and traffic only to find that the parking garage was full and valet was closed. we parked at a different hotel about - blocks away. had i been traveling alone for business i would have been a bit angry about having to park & walk that far alone specifically b-c when i booked the room i asked about parking and said i would be arriving late and was not told that valet closes at a certain time or that there could be a possibility of no room in the garage. definitely an issue for a woman traveling solo. room was clean comfortable and large. i always enjoy hyatt beds with down comforter and pillows. bathroom was rough around the edges and can use a reno. there is no fan in the bathroom and years of that are causing havoc on the wallpaper which is peeling away from the wall by the tub. gross...! also although the bathroom was clean and a brand new shower curtain there were some moldy looking spots in the tub calk. again...gross! grand hyatt club was great as usual. nice breakfast spread of fresh breads bagels fruits cheese cereals and coffee. great for a mid-day snack and happy hour as well. great location for sightseeing. ----- min walk to national gallery and mall we cabbed to georgetown one evening mid traffic (about $--) and it was a nice night so we strolled back - a beautiful walk which took about -- minutes or so. staff was wonderful and friendly and overall we had a nice stay but nothing stood out as a reason to go back. had i paid rack rate i would have been disappointed but i felt i got a good value being that i had booked a great weekend rate special costing about $--- for - nights.',not_happy
id12634,' we stayed in the cottage suite which is just around the corner from the other main apartments. although it is only one bedroom the couch folds out into a bed on which the staff put an extra mattress. we found this suite excellent value for money the staff were very helpful and friendly helping out with anything within minutes of contact. the location is great we would just walk to shops or hollywood although a rental car was essential (and gps) as la is huge. the suite comes with a carpark which is pretty normal size for anyone outside of america. the suite was tidy and prepared when we arrived and was spacious and quiet for relaxing. the porch is a great place to just sit and take in the morning. would recommend this place to anyone. we would also recommend going to long beach and the warner brothers tour.',happy
id12635,' we were thrilled that we found a place with reasonable reviews and affordable prizes in ny but we still didnt expect too much. so we were positively surprised when we saw the hostel. friendly and helpfull staff a very compfy living room area and a big room. we stayed in a twin room with shared bath outside. from the very start we felt at home...the room is nothing too special but still has a nice atmosphere. the location was better than expected since the underground was just around the corner and that line (forgot what number) basically takes you to every important sight. i really loved the area it wasnt as touristy as further downtown but still within walking distance to central park. so we often walked downtown through central park which is quite a walk but definitely worth it. i have also recommended this hostel to a friend of mine and she enjoyed her stay as well!',happy
id12636,' my husband and i have just returned from a - day trip to ny and we had a fantastic time. hotel room was ---- junior suite which had three huge windows all with fantastic views. looking down over the wtc site and across to the statue of liberty looking up broadway towards the empire state bldg and across towards the brooklyn bridge. found hotel staff very helpful and friendly no complaints there. we did find the room a little noisy from work going on below at the wtc sometimes work would start very early in the morning (even sunday) and end quite late. that said the views from the room made up for it. we ate in the hotel and found the food to be ok although the dining room has no character. good deli across the road the stage door. had carry outs and breakfast there hightly recommended. great location though and would stay here again. worth taking the helicopter trip.',happy
id12637,' you will be welcomed by everyone. i tell you that their service is top notch. the location is not the best because it is located in downtown yet there is nothing near unless you take a cab. the room was clean and nice size. you can get more rewards points if you dont want your room to be cleaned. who wouldnt want that? the bar is located in the first floor. it is more of a sports bar with lounge chairs and booths. i was here for the business trip. no problem. i would be to stay here for that not designed for leisure. therefore i would not bring my family here because it is just ok nothing great in terms of room facility or restaurant.',happy
id12638,' the solamar hotel is best features were it is beds location and free internet access. if you travel with dogs it is the place to stay. san diegans remind me of the parisians in their pampering of dogs. our room was adequate in size with two double beds (cost $---night extra) which come with extra pillows and an extra bath robe. the extra charge for a double room is new to me and seems like the hotels are getting into penny pinching like the airlines. there were no amenities in the bathrooms. shampoo conditioner and soap were dispensed from bottles affixed to the shower. these only provided meager portions per push. for example i had to push the soap dispenser - time to get enough soap in my wash cloth. the rooms were clean and the beds and pillows were comfortable. the feather down quilts were summer weight so if you like a warm sleeping environment ask for extra blankets. in the morning the hotel provides good coffee and tea in the lobby and in the evening they serve wine. if you want a great breakfast go to the cheese shop or dublins square irish pub (opens at --:--a). if you want good barbeque dont go to kanas city barbeque it is a dump and the food is awful. the gas lamp district has many nice restaurants and bars. it is very safe and walkable. there trains-trolleys that go from old town to the border with mexico for a couple of dollars. if you plan to go to tijuana definitely take the trolley and walk over the border. it is the only way to go. dont park at the hotel. there is public parking that is way less expensive.',happy
id12639,' the location is superb! you are a stone is throw away from the action at times square but far enough away that the noise is not an issue (dont listen to reviews that say it is -- this is the quietest times square hotel ive ever stayed in and we were on the --th floor on a saturday night with - young children who slept soundly through the night). if you have small children you should know that this hotel is the closest one to toys r us and that wonderful giant ferris wheel. the rooms are inconsistent. we were there with a large group and although our room was wonderful and looked as if it was recently updated some of the rooms of other family members werent as good. our room had beautiful floor-to-ceiling windows a super-comfortable king bed and a huge bathroom. the lobby is contemporary masculine and very european-like but in my opinion way too stark cold and uninviting. i prefer a warmer lobby with lots of furniture. the employees are very friendly (great bellmen) but a bit intolerant of special requests. if you get a good rate it is worth a try for the location and the floor-to-ceiling windows in the guest rooms.',not_happy
id12640,' stayed at the hotel from ----- october for a new york city break. the first room we were placed in was ---- which overlooked three massive extraction fans we opened the curtains in the morning to a view of steam! - avoid this room at all costs. after complaining we were moved to a times square view room but had to pay $-- a night for the upgrade. the new room (----) was excellent superb view and the room was rather spacious. the elevators were a huge problem sometimes waits of up to --mins were a common theme and everyone was talking about the elevators and the length of wait-time. the staff were pretty ok but the hotel is huge and you sort of feel like a number than a guest. didnt eat at the hotel but the bars were great for an after-show drink and were quite relaxing. the hotel is worth its - stars and the price we paid was well worth the money. the hotel was clean if a little dated in places but was generally comfortable. i would stay here again the elevators problem cannot go on for ever and the hotel is very popular with conferences and meetings this seems to be hotel is main focus of income. the location is perfect could not have found a better place to stay for location. try it and see its worth the price you pay for the location alone.',not_happy
id12641,' we stayed at this hotel for one night on april --th. we spent the day at sea world and then drove to this hotel. it was easy to find. when we went to park we were greeted by a valet parking attendant. when we inquired about the self parking option he gave us very confusing directions. we decided to let him park the car for us. we had walked all day at sea world and it was --- degrees out. we just didnt want to bother with self parking. we were charged --.-- plus tax to park there overnight. we were able to keep it there the next day even though we did check out. the employees at the front desk were very nice upon check in. they were willing to give us directions or anything else we needed. we had - rooms on the --th floor. they were ok rooms. nothing special for a crown plaza. the beds were comfortable. we had a view overlooking the pool and bus terminal. we didnt use the pool at all. it looked very cloudy to us and therefore not sanitary. we couldnt see the bottom of the pool although you could in the jacuzzi. i own a pool if it is cloudy something isnt right. we decided to walk to the riverwalk. i am ok with walking so the distance wasnt a problem for any of us. if you have a problem walking or small children than this isnt a good location for you. it was definitely a hike to the riverwalk attractions. it felt safe walking on the river. we returned at dusk by the street and i felt a little uneasy. we were in a group of - so it wasnt to bad but my kids got freaked out by a few homeless men fighting in the street. we decided to stay for the breakfast buffet the next morning. i thought it was definitely overpriced at --.--. the food was cold and the service was slow. we were not charged for my two children. they didnt eat much anyway. they would have been charged -.--. i would skip that for sure. all and all this was an ok place for one night. would i stay here again? probably not only because the location wasnt the greatest. if you have reservations here already than keep them. oh one more thing dont get a room overlooking the bus terminal. the buses started rolling out of there at -:-- a.m. that is not the wake up call i wanted.',not_happy
id12642,' bottom line-- if you cant afford the riverwalk then go to the la quinta medical center instead-- it is closer to downtown cheaper and better. this holiday inn is fine but not great. there are no microwaves in the room. my fridge control was broken so everything i put in froze solid. the gym was small with a broken stationary bike broken elliptical and a treadmill. the location was fine although quite far outside the city. the breakfast was minimal. my room was clean. i wont stay here again as there are plenty of better options.',not_happy
id12643,' we got this on priceline for $--- a night wish i had just picked a hotel and spent a little more. it was essentially ok but the staff all seemed a little lackadaisical from the bartender in shula is to the valets. the bed was a bit uncomfortable but the room seemed clean. i would pick something closer to downtown next time.',not_happy
id12644,' it was my first time in ny and it was a pleasure to stay in this hotel. i was checked in within minutes and was then shown up to the room by a very handsome young gentleman. the room was very clean and i had a selection of clean towels and complementary tea and coffee which was wonderful. the bed was a bit squeaky as i heard from the newly marrid couple next door. i visited the restaurant on several occasions and it was a very good quality meal. i highly reccomed this hotel and i am planning to visit again in the summer.',happy
id12645,' quite spacious this is my new favorite sf hotel. one block to union square and some great restaurants within walking distance. we were able to get a parking package which helped with not having to pay for that expense. although we werent in the room a lot when we did come back it was nice to have - couches to lounge on while mapping out our plan for the next day is activities.',happy
id12646,' stayed here for one night - and it was one night too many. the rooms are old and tired - and the bathroom needs a lot of work. one of the oldest looking marriotts ive stayed in for a while. they have signs downstairs that they are going to be doing renovations - i might try again (if i absolutely need to) once they are done - but not any time soon.',not_happy
id12647,' this hotel deserves its ranking. the staff was absolutely as friendly as they come. we were able to watch a baseball game from our room. the terrace bar is a great place to do the same. the lobby bar has great food and drink specials throughout the week. gym was top-notch as were the in-room amenities. and all of this with the charming ambiance of a boutique hotel without the steep rates.',happy
id12648,' the price and location is good considering it is in new york city however the room and bathroom were ridiculously small barely any room for two suitcases and one adult alone in the bathroom was very claustrophobic. customer service was pretty horrible they did not assist me with the beverage machine when it did not work and they dont have a phone you can use to call for delivery you have to go out a bit into the streets to use a pay phone. overall if youre only staying for a couple nights and need a place to just sleep and shower than belnord hotel is doable. otherwise you need to pay more to stay in a larger hotel with better service in the city.',happy
id12649,' i read the reviews and was a little hesitant but considering the cost of this hotel is less than $---night compared to other hotels in san fran in the $---+ range this wasnt that bad! last year i stayed at the hotel serrano where i paid $----night and was told by the bellman this isnt a bad neighborhood as long as you dont go that way... as he pointed over his shoulder. i eventually ended up checking out of the serrano and moving to the hyatt and wasnt as lucky through travelocity at getting reimbursed for paying for a room i didnt stay in! at the broadway i wasnt concerned one bit which way i walked. it was a very nice neighborhood but busy with traffic due to van ness being a major street. the front desk personnel were very nice. the location is convenient within walking distance to the wharf chinatown the cable cars lombard street etc. some of the hills can be a challenge though depending upon which way you go. the free parking is an awesome deal considering most places charge about $-- - $-- for parking. the parking area was kind of tight and i felt my vehicle was safe. the room smelled a little musty like the carpet had been cleaned but the beds were better than some of the places where i paid $----night. no air but it really wasnt needed this time of year the fridge coffee maker microwave tv all worked fine. the noise wasnt that bad either. except for the people that stayed above us and had to stomp their feet as they walked! people-wake up and realize - there are people above and below you - just be a little considerate of others and half the noise problems wouldnt exist. even the attached coffee shop was nice and the service quick and food very good. overall when you compare the less than $---rate against the $----night rate it is a very good deal if you want the convenience of staying in the city and avoid driving. but if you want glitz and glamour and want to pay for it stay at one of the wharf hotels where youll pay more than double for just another place to sleep! id go back again as long as the price stays in this range. if it gets much higher than this and i still want to save money id stay at one of the cheaper hotels near the airport or even in oakland and drive into the city and park each day then just ride the cable car or muni around. transportation in the city is a breeze but sometimes there are long waits. just plan accordingly and youll have a good time.',not_happy
id12650,' stayed at raffaello for - nights. it was nice being right off north michigan avenue. the hotel is location made it extremely easy to walk to multiple restaurants stores the beach navy pier and lincoln park zoo. we stayed in a spacious suite that had - televisions. we were given a free upgrade to the suite. this hotel could have got a --- if the sun deck would have been open (closed for remodeling) and the room did not faintly smell like sewage. we left the sink drain plugged for most of our stay and the smell still wafted into the sleeping area. i do not know if this is an issue with the venting or if all the rooms have this odor but it was unpleasant. fortunately there is plenty to do in chicago and you do not have to sit in your room everyday. overall i would say that we will probably stay here in the future if these two concerns are addressed.',happy
id12651,' i stayed in the san francisco hilton in union square for a few days on a business trip. it is location is great close to union square and the business district. easy to access public transportation on market street to get to and from the airport if you dont take a cab. the hotel is huge. part of it has been renovated and part hasnt so be clear on what area you prefer when checking into the hotel. i stayed in tower - which has been renovated. the room was very nice comfortable beds and nice (very small) bathroom. great bath products peter thomas roth. nice roof top pool and decent gym. they also have a huge lobby where you can easily work or meet with people. well suited for business and hosts a lot of conferences. i would stay here on business again.',happy
id12652,' we stayed here for - nights while my spouse attended seminars at the convention center. the convention center is only a few steps away and this is a great location if visiting the convention center seaport village and the gaslamp district. i love the views and the window partially opens to allow a breeze and some city noise or music from the nighttime bands by seaport village if youd like. once you close the window the room goes silent. they did a great job of soundproofing those windows. the room was decorated nicely and room service was great. there is a refrigerator in all the rooms but you can not adjust the temperature. they are self adjusting and do not have a freezer. daily maid service did an awesome job replinishing everything. we did not use the parking and was aware of the cost. i chose to turn in the rental car the first day because of the location we could walk to most places. my two kids (- &--) didnt have a problem walking although one time we did opt to take a ride on the bicycle taxi. the pool and hot tubs were fun and the play area for the kids was nice. we made smores and rosted marshmellows by the fire pits in the evenings. i would definately recommend this place for any type of travel. everything is expensive in san diego and this place is no different but at least you get what you pay for.',happy
id12653,' yes- believe the accolades written here about the elysian. we experienced glorious gracious customer service from each staff we encountered. our suite on the -- floor was beautiful and had a large balcony overlooking the city. it is located a few steps from the wonderful restaurants on rush street. we would especially like to compliment carrie - who was our first hotel contact.',happy
id12654,' room: stained carpet from a previous ceiling leak. unwashed bathroom floor. coffee stains on the duvet. staff: with the exception of the female reception staff staff were great. as for the female reception staff they were rude unhelpful and off hand - a complete disgrace!!! breakfast: fine but expensive room service: how much !?!?!?!?!?!?!?! location: cant fault it. right on the orange and blue metro lines. fantastic for everywhere!!! there is an elevator that leads from the hotel to the metro system. in general washington dc is one of the most amazing places i have ever been. lovely people clean area. faultless!!! the hotel however was a great disappointment. as well as the things i have mentioned above there was a fire alarm on the wednesday evening that was according to one member of staff caused by a build of smoke in the kitchens caused by the fans not being cleaned!!! if this wasnt bad enough the organisation of the evacuation was shocking - dangerous - no fire officers around no-one really knowing what was going on. on top of this the fire alarm continued to go off intermitantly for the next five hours. no communication from the staff at the hotel until there was a near riot in the foyer. do yourself a favour- book somewhere else!!!!!',not_happy
id12655,' my husband and i spent - nights in nyc at the distrikt hotel in july ----. the staff were very friendly and helpful. the location was convenient only - minutes away from times square and the subway located just at the end of the street. our room was nice and clean. loved the friendly staff and delicious complimentary iced tea! :)',happy
id12656,' i do a lot of business and personal travel. last week i booked this hotel for a business trip. i booked it the day before my arrival. yes i understood there was a -- cancellation policy. my business trip was cancelled the morning of (that happens). i called the hotel to explain that i had just made a reservation the night before and my meeting was cancelled. i asked the receptionist if she would consider giving me credit for a future stay if i could not get a refund. she said no so i asked to speak to a manager i was given voicemail and my call was not returned. i understand cancellation policies but many times hotels have given me at least future credit when this happens to me. this is not a good way to bring customers when you are only - weeks old. next time i am in philly i am not running back here to try this hotel again there are plenty others that i will enjoy.',not_happy
id12657,' we stayed in this hotel during a sweet adeline convention. first time staying at an embassy suites and ill be staying again!!.....breakfast was great....but hour!!...fantastic!!....they call it a managers reception ...but it is hour!!...free drinks and munchies!!...pool-hot tub area gorgeous and the rooms big spacious and clean...(funky decor!!) staff were friendly and courteous!! and a free shuttle to take us anywhere in the downtown corridor! great property!! $-- cab ride to the galleria mall! and super shuttle service to both airports!',happy
id12658,' this place is moderately expensive but very well located. the facilities are first class the rooms were clean and comfortable and the restaurant excellent.',happy
id12659,' we stayed here a couple nights while dropping our daughter off at johnson and wales university nearby. we selected the best western plus for the convenience to the school the price and their availability of an accessible room. i rated them overal very good because there is nothing wrong yet there is nothing remarkable either. there wasnt quite enough room in our accessible room to maneuver my scooter easily. this is not an uncommon occurrence in hotels around the world but it is annoying to be required to move furniture to get into bed. the room was clean the hvac controls worked the tv is old but functional (flat panels are coming to be expected these days) the bathroom was accessible to me. the internet connection was workable if a little slow.',happy
id12660,' spent two nights at this amazingly beautiful hotel just before christmas for my first two nights in new york. the room was so beautiful with a view of the empire state building right outside my window. on the --th floor which was just perfect and a gorgeous view of the city. the check-in staff was so welcoming as were the bellmen housekeeping staff and everyone i came in contact with during my stay. the bed was the best ive ever slept in and i slept like a rock both nights. i want one for my home. the room was so spacious and comfortable with a sitting area desk and two tv is in main room and even one in the bathroom that i couldnt decide where to be first. bathroom was spacious and elegant and tons of closet space. great soaking tub. i had a terrific massage in the spa and spent several hours there taking advantage of the steam room sauna and all that it had to offer. what a terrific way to begin my holiday season. i cant wait to return and stay here again.',happy
id12661,' great location easy walking distance to many downtown restaurants and pubs.',happy
id12662,' we decided to take a last minute trip to austin from dallas. we bid for a hotel using price line and to my surprise and joy we ended up with the intercontinental hotel. i was quite happy since i have seen several intercontinental hotels and they are quite nice. however unfortunately our stay at the hotel was disappointing. it is an older hotel and definetly needs to be brought up to the --st century especially if the are going to be use the intercontinental name. the room we had was small (rm ---) and furthermore i was surprise about the rather plain decor of the room and the linining (just white sheets nothing else). the tv was a box tv which had very poor reception. we rented a movie after we got back to the hotel and did not even enjoy the movie because of the poor quality of the tv. hard to watch tv when you have horizontal lines going accross the screen. my husband also was in need of a massage and we decided to utilize the hotel spa service. to my suprise when we came down to get our massage there was not a dedicated spa area rather a closet of a room that was warm and a portable fan had to be brought in. i was very disappointed. the massage was ok but i felt it was not worth the --- each my husband and i paid :-( the hotel staff are friendly and that is one positive thing i can say about my experience.',not_happy
id12663,' we stayed here for - nights during october. the hotel was pretty and clean with nice staff. we had a room overlooking the pool which was great. our room was very clean and quite large with comfortable beds. the restaurant was wonderful delicious food and great staff. the shuttle service to the major attractions was great and saved us money. the hotel shop was well stocked and sold stamps which was really helpful as a lot of the other places we stayed didnt. the hotel also had a post box outside which was good. as queenslanders we didnt feel the weather was warm enough to warrant a trip to the pool however it did look very nice clean and well sized.',happy
id12664,' comfortable clean and quiet. staff is very attentive. might just be my new favorite!',happy
id12665,' besides the fact that this hotel is fabulously located in times square the rooms are spacious fabulous views of the river and very quiet! great breakfast as well. almost has a boutique feel to it. would definitely stay there again!',happy
id12666,' i like to stay at vintage hotels once in awhile and had the chance while visiting a college in denver. hotel is about -- minutes from the airport and while you pass through a part of town that is kind of questionable the hotel itself is in a good area close to the --th st mall and lodo which is the hip area is e.g. restaurants shops etc. no problem checking in at all. had a room w-- queen beds and a small desk area on the side. room was very clean and comfortable. had no problems w-hot water. ate at the casual restaurant and had a superb steak and crabcake appetizer. breakfast was good a bit expensive but good with excellent service. would stay again no second thoughts-',happy
id12667,' stayed for a week decent and clean free internet in the rooms large bed but tiny room in a nutshell it is a simple nice boutique hotel in the heart of manhattan. not sure about the price as i was in a work trip.',happy
id12668,' stayed here - nights during road trip round california. worst hotel out of - we stayed in and certainly not the cheapest. dirty and run own from outside noisy rooms rubbish in corridor strange smell no facilities. do i need to continue. awful!!',not_happy
id12669,' i arrived on a wednesday night after a missed flight and had to overnight in houston. i called all the hotels and absolutely no vacancies throughout the city. since i was still in the airport i decided to give the marriott a try. lucky for me they had a room. my room was on the south end and it was accommodating. the price was a little on the expensive side but i did manage to get free internet and breakfast. overall my experience was very nice. the room was a little dated but very clean. the bed was too soft for me. i prefer a firm bed but for one night it was ok. i did order room service and the meal was good. the price was reasonable. i suppose the best thing about this hotel is the location to the airport. since it is technically part of the airport it was very relaxing to catch the tram at the lower level and get off at your entry gate.',happy
id12670,' there is no hotel with a more beautiful lobby or a more august history than the palmer house hilton in chicago. however guests dont sleep in the lobby and heritage is no substitute for customer service. from the moment my wife and i arrived we were made to feel as if the palmer house hilton was doing us a big fat favor by letting us stay there. the doormen and bellmen ignored us and the desk clerks were indifferent about serving us. when i asked the bartender for change for a fifty he flatly refused uttering something that sounded small bank! i have small bank! our room was cramped with a bathroom even more so; the toilet paper dispenser only had the final remnants of a single roll when we arrived. as far as the furnishings the word adequate is appropriate but given the reputation of this hotel we had been led to expect better. our room had nothing to distinguish it from a typical best western or country inn & suites except for the fact that it was smaller and the bathroom didnt even have a curved shower curtain rod. also disappointing was a general attitude of charge em for the lights extra for the mice two percent for looking in the mirror twice. we ended up spending thirty dollars for high-speed internet over two days. we booked on priceline.com so the room itself was --- dollars a night a spectacular price for downtown chicago; simply put we got what we paid for. do yourself a favor fellow traveler: stay at the monaco where your room will be extravagant and the staff will see that youre treated like a guest rather than an imposition. if the fact that charles dickens never stayed at the monaco is a problem for you walk three blocks to the palmer and check out the lobby. just dont ask the bartender for change.',not_happy
id12671,' we stayed here for - nights in may to celebrate our -nd wedding anniversary. we chose this hotel based mainly on the reviews on trip advisor. id have to say that overall the hotel was disappointing. this hotel is spread over a large area of land with all of restaurants bars etc located near reception. our room was literally as far away from all of this as possible which would not have been a problem but when staying for - nights it would have been nice to be closer to the facilities for meals drinks etc. on check in we were surprised to be given vouchers for a buffet continental breakfast which turned out to be disappointing only offering stale croissants and a sparse selection of fruit not even toast. on one occasion we forgot our vouchers and the women at the restaurant advised us we would need them for breakfast again not a problem usually but to get back to the room and get them would be a good - minute round trip not ideal when pressed for time she could surely have checked the computer system to check we were guests. we skipped breakfast that morning and ordered a cooked breakfast the next. the hotel offered a free shuttle to local attractions beware they do not go to the safari park you will need to seek alternate arrangments to get there. we booked this with grayline who told us the wrong pick up time and left us out in the rain waiting for a pick up that arrived an hour earlier. the room was a comfortable size the bathroom is a bit on the small side. the location of the hotel is out of walking distance from the gaslamp area of town so unless you have a car you will need to cab or bus to get to a great selection of restaurants. due to this we ate in the restaurant a few nights the meals ok value but limited selection compared with other restaurants around. we could rate highly enough the service of michael at the concierge desk he went out of his way to assist and was extremely helpful. overall it is a comfortable hotel location lets it down without your own transport and to use the word resort in the name is quite misleading.',not_happy
id12672,' we attended a private party at ruby skye on ------- and decided to stay at beresford instead of driving home after the party. ... the room was small but clean. we got room --- which was at the back of the hotel and quiet. we had a pleasant stay. the restaurant was still closed when we stayed there. we left our small luggage at the hotel after we checked out the next day while we did touristy thing in sf the next day (riding the cable car visiting the sea lions at pier -- etc.) we picked up our luggage at - pm and took bart home to fremont. overal a nice and convenient hotel and well definitely stay there again.',happy
id12673,' looks old and does not feel clean. rooms can be incredibly noisy. ac did not work properly. would not stay again',not_happy
id12674,' nice botique hotel. located at union square without all the amenities of the larger more expensive hotels in the area but close to theater shopping chinatown and the bart. i would recommend this to friends and family.',happy
id12675,' i booked a room here because of the - star rating price and the amenities advertised - hot breakfast free subway sandwich and newly rennovated rooms. the hot breakfast and subway sandwich is not something they do. i couldnt tell what might have been newly rennovated. the bathroom in our room was dirty and the lobby bathrooms were nasty. there was a stain on one of the pillowcases and the deadbolt lock on the door was non-functional. we had planned another visit there but i cancelled. i would give this hotel zero stars.',not_happy
id12676,' months prior to my --night reservation with the hilton chicago i requested a room that allowed in a lot of natural light facing an open view not a close building. (the reservation was made through a conference travel agency.) i confirmed my request by telephone a few days in advance directly with the hotel and at check-in the clerk noted it in my record. she told me it would be difficult to find but consulted a chart and appeared to be satisfied with the room she assigned me. i was very surprised to open the door onto a room on the inside of one of the towers tucked into a very dark corner facing a wall of rooms. i called the desk immediately and was told that the hotel was sold out and it was hard to tell what rooms were still available that suited my request but to “sit tight” and someone would call me. no one did. further calls yielded similar results. at one point i was told i could have a “parlor room” with a sofa bed at a reduced rate but i could not go see the room before committing to moving. that’s real hospitality for you. worried that a bad sofa bed could be worse than rooming in a cave i ended up staying in the dreadfully dark room. (i had asked for a bright room with one bed and got a dark room with two beds.) the only redeeming feature of the room was that it had - bathrooms. other than that it was tight quarters with a tiny closet two uncomfortably low chairs at the desk and in a (dark) corner. light fixtures didn’t do much to brighten things up. since i was here at a conference i really wanted a bright environment to wake up early and start the workday in and to have as a cheerful office for mid-day calls and e-mail but instead i got a cave. consequently i spent as little time as possible in the room and next time i am in chicago conference or not i will absolutely stay at another hotel. there are much better locations that the hilton chicago and looking at the percentage of “inside tower” rooms places with a much better chance of having a bright room as well as better customer service. shame on the chicago hilton.',not_happy
id12677,' we just stayed at the hilton garden inn downtown for an overnight stay after a wedding. the service far exceeded what i have received at other hgis across the states. i had a voucher to use for one free night due to a mishap at a previous hgi. i called at -pm on the night i needed the room and had no trouble getting one. upon arrival i told the valet i was a diamond member and showed him my card and was told i did not have to pay the $-- valet fee. i dont know if this was just my luck or if this is in fact the hotel policy to do so. either way i was ! we were given free breakfast coupons when we checked in and told that breakfast was served until -- noon. when we arrived at --:-- the next morning we were told breakfast had ended at --. they were quick to accept our free breakfast coupons for anything off the lunch menu so we dined on complimentary lunch instead. the rooms and the hotel were exceptionally clean. the neighborhood is fine we walked about - blocks to the denver diner at -am for a late night snack and didnt encounter anyone on the way there or back. as for distance to --th street - blocks up and catch the free bus ride to wherever you want to go on the mall. overall great one night experience at the hilton garden inn downtown i would highly recommend staying there.',happy
id12678,' i couldnt wait to get back to write a review. staff was exceptional; doormen very friendly and helpful. first impressions mean a lot and we were greeted so warmly upon arrival; fresh ice water in the lobby; bed linens were wonderful best sleep ive had in a hotel ever feather pillows were great. the location was fabulous --- block off times square easy walking to theaters rockefeller center restaurants times square. rooms newly renovated very quiet and relaxing. ive stayed in other times square hotels and they do not compare. i definitely would return and cant be more pleased with my stay. we had a wonderful time.',happy
id12679,' we really enjoyed staying at the marquis. using our gps lead us into some construction near the hotel(on -th street) but we did find the parking valet. they were friendly and helpful. the entire stay was excellent. we went on two nights to enjoy the view room on the --th floor. even though it was pricey for us it was well worth it. we originally thought we would have to be dressed up to go ther but found that it was laid back and very friendly. the only funny thing was we opened the fridge and didnt open the door to its right. it is where the coffee pot was stored. we didnt know that till we were checking out. each morning we went out and bought coffee when we should have just opened that door under the tv. this place was so close to union square where the sightseeing busses were live music an art show everything!also there is a great little coffee and wine bar at the square.',happy
id12680,' the three of us parents and son traveled to memphis for blues and barbecue. we stayed in a balcony room overlooking a park. the balcony outside our room was a great vantage point to watch street life horse carriage rides trolley line and the bustle of everyday life. only one clerk did not seem to enjoy her job at check-in but the remainder of the staff were friendly courteous and interested in our well-being. the complimentary breakfast the next morning was tasty and we chose to eat on our balcony and take in the soft early morning light. room was clean and well maintained. would enjoy a stay there again.',happy
id12681,' we love the four seasons because we are not overwhelmed with staff . whenever we have a need they are right there to make sure everything is taken care of for us. this hotel was very elegant. getting to the registration desk was a little confusing but the doorman makes sure you have the instructions you need. the main entrance to the hotel is on a side street. there is an entrance on market street that you would use when you are walking.we missed our chocolates at turn down but the water was a nice touch. the hair stylist sebastian was great as was the colorist angela at the joseph cozza salon in the hotel. the dinner menu was limited but the quantity of food was generous and delicious. for a large city hotel the rooms were large and beautiful. my husband loved the complimetary shoe shine and the large shower not to mention the wonderful bed and linens. the exercise facility is a health club and it was quite busy with the club members. the swimming pool was a lap pool. so i did not get to lounge around the pool. that was a little disappointing.',happy
id12682,' we were on our first driving vacation through the us. we stayed at several hotels in our two week holiday. the super - was the most terrible and disappointing hotel we stayed in. the rooms were in terrible shape. toilet did not work properly clock radio did not work bed and pillows were very old and in poor shape. bathroom towels were so old it was like drying off with sandpaper. would not recommend to anyone. we stayed in a few super - is in our travels and this one was definately the worst.',not_happy
id12683,' nice place to stay. went with a tour group and they handled all -- of use supurbly. within walking distance of seattle center and busy enough area to walk around after dark. the breakfast in the resturant is mediorce at best and very busyi had to wait -- minutes before being seated. over all just an average hotel.',happy
id12684,' my husband and i have stayed at this hotel once a year for three years. it is easy to access and is conveniently located for our purposes. we have always found the room to be clean and nicely appointed. the beds are comfortable. our room was just far enough from the front desk to be quiet but handy. the free breakfasts are consistent with other comfort inns offering enough variety of things to eat so that most people should have no difficulty finding something to their taste. the food was fresh. the staff in the spacious breakfast room and at the desk are consistently pleasant courteous and efficient. this year the computer (located in a separate room just down the hall from the lobby) was not operating; it has been adequate to our needs in previous visits.',happy
id12685,' i stayed there with my family during spring break i booked it through hotwire.com. the first words that come to mind are swanky ad upscale because i booked through hotwire i didnt know the hotel until the very end. with that said if id known it was going to be an upscale hotel i probably would not have booked it traveling with young children because i feel it is more suited for adults than young children. with that said the hotel is very nice and in walking distance of beale st and most downtown attractions. there is a trolley line that is about -- yards from the entrance to the building; the fee to ride the trolley is -.--. there is a wonderful view of the mississippi river from atop the hotel. the rooms are up to date with the exception of the television it is the old tube model i felt that a flat screen wouldve been better especially given the room rates. there is a doorman that doubles as a valet the valet fees are -- per day plus tax parking is difficult so i used the valet service there is a restaurant on site call grill -- it is very pricey though; with martini is costing almost --.-- each. a complimentary continental breakfast is offered. it is a great hotel but dont forget your wallet.',happy
id12686,' we stayed at the jefferson as part of our honeymoon to the usa. the hotel is fantastic a wonderful building with great character and lovely style. the staff are fantastic really warm and welcoming they really went out of the way to make it a stay to remember. room service and house keeping was super quick and efficient. the turn down service was great and there were lots of little extras that really make the hotel a five star experience. the room was lovely with excellent facilities including the largest shower i have ever seen! the location of the hotel was perfect and is ideal for resturants and the sights. i would return to this hotel in a heart beat!',happy
id12687,' the hotel was far too noisy. used ear plugs and still had a hard time sleeping. the room didnt have enough towels stocked for the number of guests even though they knew ahead of time given our reservation. no fan in the bathroom. you get what you pay for.',not_happy
id12688,' if you planning to book los angeles aiport marriott call before hand and ask about their policy on refunds on natural disasters. recently i had travelled to mexico and all flights were grounded due to a hurricane. when arriving home i contact my travel agent and the hotel for a refund and explained the situation. unsympathetic to the situation the hotel pocket the money .. i will not recommend nor stay at the marriott...',not_happy
id12689,' ok so its the mo the newest addition to the high class hotel scene in ny one of the coolest cities on the planet - it is got to be good. well yeah its exactly that - good it is not great. it is got a dramatic and original lobby (unless youve stayed at the park hyatt in tokyo) it is got a spacious spa which looks impressive and well equipped (not compared with the one in the four seasons in hong kong) and it has the genuine pimp factor associated with staying in a hotel of this calibre (not on a par with rocking up to the george v in paris). this is a good hotel with all of the artillery required to arm it for future greatness but ultimately it doesnt deliver if you are a truely discerning traveller. i didnt have a bad stay in this hotel but as other reader is have commented with all of the hype and the fanfare expectations are high. if you like being rodgered and want to tell your mates you stayed there do it!! it is close proximity to per se and masa is a good enough reason if you are a foodie.',not_happy
id12690,' the rooms may be on the smaller size and the tv antiquated but if youre coming to san francisco to stay in your hotel room and watch tv you are doing it wrong! the room was clean and had more than plenty of space for two. there were two good-sized closets for our suitcases a desk chairs and more than enough room to walk around from the bed to the bathroom. the shower was modern and clean and had good water pressure. it was great place to come to after spending a day out in the city. the location is also idea for accessing san francisco is public transportation the muni and for the bart. there are restaurants and shopping all within easy walking distance.',happy
id12691,' i had to visit dc on a short notice. my normal hotel was booked. so i needed to find an alternative. this hotel has become my hotel. everything about the hotel was exceptional. the room was great the food was delicious the service was polite and hospitable without be solicitous. one small example i needed to return to the hotel at the end of my last day to collect my bags. i was anxious about making the flight while also being exhausted from meetings on the hill. the hotel staff soothed me asked me if i needed to change my clothing while they ordered a car to take me to the airport. the staff allowed me to change in a non-used room (even take quick shower).',happy
id12692,' request the corner room onthe harbor and you will get to see the entire harbor from the two long windows that make up the two sidewalls of the room. mine was -- dollars extra per night but the view was incredible...really',happy
id12693,' pros: if you want to be on dupont circle then the location is ideal; helpful staff. cons: it would be perfectly nice for say $--- a night. unfortunately my secretary prepaid my room for almost $--- a night and at that rate it is a rip-off. it feels like a ----s office building renovated on the cheap (despite $-- million budget) and trying to look upscale. very long corridors which look like theyve not had their second coat of paint on close inspection turn out to be lined with gray velvet; there are only - small elevators for the hotel is - floors; room has a tiny cluttered closet; no bath; strange little shutters inside the plate glass (to get the view i have -- shutters to open and they then protrude into the room); the aircon is noisy and changes setting spontaneously; the business centre is a single pc and a printer; and the bar seems to be a hangout for cacophanous local teenagers.',not_happy
id12694,' typical classic ny hotel..small and old rooms but well cleaned and maintained. great location central park just behind one corner times square behind the second one. at least - close subway stations and one just under the hotel. very important to point the concierge service.. they will send you just to any kind of bar-pub-club you wish.',not_happy
id12695,' ill start with the positive...i liked the eclectic location. i hadnt stayed in this neighborhood before and there were some great bars restaurants (and a ----) just outside of the hotel. the staff at check-in were nice a little odd but still nice. once in the rooms at first sight they were pretty nice nice flat screen tv funky decor etc. however once i looked a little closer it was very disappointing. the sheets were worn and even had holes in them. a huge disappointment since they advertise luxurious frette sheets. does frette know this??? the carpets in the room looked very soiled. the scariest part of the stay was when i went to look for the tv listings and found some condoms and lube stuffed in the hotel information binder. unless the rest of the city is booked solid i wouldnt stay here again.',not_happy
id12696,' my wife & i stayed here over christmas ----. rooms were fine pretty good infact for the star rating - big comfortable beds ok bathroom etc. staff here are ultra friendly and will do anything to help with info about the city what is going on etc. & theyll even do an advanced check- in for your onward - return flights. one other thing is the -.-- - - pm free wine in the lobby - a great little touch which adds a little extra. the restaurant attached to the hotel is also very good - offering a varied and interesting arabic menu with great choices. i would definitely stay here again when next in san fran',happy
id12697,' spend a night at this lovely hotel lavishly decorated the food is excellent and the service is awesome...the flan is a must! the bedroom carpet needs to be changed but this is a minor detail that it is easily overlooked. the bathroom hand lotion and shampoo are very pleasant. it is just a few blocks from the border so it is easy. the mojitos are delicious and the stained glass vault at the bar is worth gazing at.',happy
id12698,' worst hotel experience i ever had. it was hard to find and the hotel employee who we called for directions was unhelpful. we arrived late and when entering we were greeted by an empty desk in a freezing lobby. after a few minutes we realized it was the concierge desk. so we carried our stuff up a huge staircase without still seeing an employee. at the top of the stairs there was a bartender cleaning we asked for a drink but were told the bar was closed we walked over to the front desk and waited at least - minutes without seeing anyone. finally a rude guest agent took the time to give us a room. he really seemed as if hed rather be doing anything else and had a very phony tone. when we arrived to the room it was - beds instead of one. we were too exhausted to care anymore. the building has a very old feel and the room was just average with no view really. breakfast was buffet style and average at best with minimal customer service skills from the wait staff. dirty tables and empty drinks everywhere. refill please? the location is on the wrong side of the city. in an area formerly known as a combat zone of boston. famous for hookers and fights as well as drug dealing pan handlers and murder. paul pierce was stabbed across the street. if you are planning on seeing a show on tremont st. and nothing else in boston its ok. or if you have a family member in the tufts hospital which is across the street and the ambulances make that all to obvious. although my boyfriend had good intentions id rather stay comfortably home instead.',not_happy
id12699,' i came home last night from a two night stay at the hilton garden inn. i found a very good price for the new years eve weekend at hotels.com. (later a better price of $--.-- per night became available on travelzoo but i couldnt cancel by original reservation) the location was perfect. we parked in the attached self park garage - nobody at the front desk mentioned anything about parking validation but i asked at check-out. it saved $--.-- per day. make sure you ask! the room was very clean and spacious with a great view. there is a fridge and microwave which were very nice to have for our leftover meals that turned into a midnight snack. this may seem silly to some but the i loved the toiletries they provide. neutrogena products. i like knowing what i am using instead of mystery brands. the weber grill is on the first floor and made for a great lobby bar. we ate breakfast there one morning and were disappointed to see that it was a buffet for $--.-- each. we were hoping we could order steak and eggs. that is okay. the food was good - there was an omlete bar and you could order eggs cooked to your liking if the scrambled ones were not what you wanted. i appreciated the security at the hotel on new years eve. after --pm you had to provide your room key and a picture id before getting on the elevator. there were also strict rules regarding noise levels and multiple guests in rooms. we didnt have any issues but it was nice to know that if it were a problem something would be done. this was a perfect location for shopping dining drinking and fun. ill be back!',happy
id12700,' not the fanciest hotel in the world but a great base - good clean rooms not huge but who spends their time in ny in their room all day? clean well presented great service in the hotel with friendly staff. and ive seen a few negative reports of the tick tock diner but it is always full and serves good basic fare and the staff are excellent..pancakes are yummy! wed definitely go back',happy
id12701,' new york is known for the grumpiness of its people with so many tourists wandering around no wonder i wuld be in a badd mood too. but ive found a small well situated hotel where they remember me they help in every way they can and it is very clean too. as im hilton honnors breakfast is included. the hotel is not far away from empire state and macys and conveniently located between - and -th avenues where various subway stations are loacted. what more to ask in new york freindly staff clean convenient location and great price! when i come to ny i always come to this hotel. this is not a huge fancy hotel but i still love it.',happy
id12702,' very nice rooms. very cushy comfortable beds! great housekeeping staff. convenient location - walking distance to theaters time square rockefeller center radio city and empire state building. great restaurants in the area. the air conditioning fan broke the third night. they fixed it but it broke again the fourth night. the front desk tried to tell me that the air conditioning would shut off when it got cold outside. clearly she doesnt understand how air conditioning works and really shouldnt make up answers. and i knew the compressor was working it was just the fan. luckily it got fixed correctly for the last night of my stay.',happy
id12703,' the hotel wasnt too hard to find (it is a confusing area with - major highway meeting there) but it is definately an old hotel. my mom & i went to a family wedding & i was rather disappointed with the hotel. everything seemed outdated. parking was impossible to find. the beds are comfy but our room was one of the smallest rooms i have ever stayed in. the bathroom has no room in it at all. i would recommend either spending less money & going to a comfort inn or spend the same amount & go somewhere else where you actually get what you paid for. in terms of the resturant we ordered room service the -st morning since it was pouring down rain. not only was the food so so they forgot to bring us silverware. overall this somewhere i would never stay again....not worth the price at all!',not_happy
id12704,' travelled for a national conference at the downtown conference center in phoenix. as an az native with family in town dont usually stay in phx hotels but what the heck may as well stay close to the many conf activities. what stood out at this sheraton was the room service. what makes room service exceptional? truth be told the food was fine but it was the server who impressed me. for example as she walked in the room she noticed that i was watching tv and said if i put the dinner tray here on this table you can watch comfortably . such a nice gesture in that she was sincere in her efforts to offer great customer service. and so she did. the next time i ordered room service and she arrived at my door we greeted each other like old friends. nice comfy quiet rooms as well.',happy
id12705,' i spent - nights here for my honeymoon. the room was on the small side and our view was a back alley but who cares it is our honeymoon we werent exactly worried about the view. the bed was very comfortable and the room was impossibly clean. the staff is very helpful and friendly also there to answer questions and make recs. also the breakfast was very good and always crowded. great location bus stop is very close and most things are in walking distance.',happy
id12706,' my wife and i booked the crowne plaza based on it is location in times square and the fact wed know what wed get which was a clean and accommodating hotel with all the required amenities. the staff were helpful and if you want to be in the centre of town you couldnt ask for better with a number of major attractions in walking distance. wed stay here again if we were to stay in mid-town again but well more than likely head downtown next time as it is easier going with some great bars and restaurants. couple of suggestions: dont bother with breakfast as there are loads of eateries near by serving the quintessential american breakfast like moonstruck on madison avenue. dont pay extra for the hudson river view as you can hardly see it due to other high rise buildings being in the way. even if you could see it it wouldnt be a great view as it is a sprawling city scape and the hudson is - or - blocks away.',happy
id12707,' just returned from a - night break in new york city. booked the holiday through virgin holidays and they recomended this hotel above the - others we had chosen. im please to report that this recomendation was spot on. on arriving we were greated by a very helpful doorman who took our bags to check-in for us and we were checked in within - or - minutes. the rooms are normal typical new york rooms. compact but perfectly acceptable. very nice bed and enough storage. the bathroom was functional with a large shower (no bath). we feared that it would be noisy but far from it. it was surpringly quite. there is no tea-coffee making facilites in the room so take a travel kettle or hunt out a coffee shop. location wize it is only - block from empire state building and - or - blocks from times square. it is not the best hotel in the world but for a short break in crazy new york it is simply superb',happy
id12708,' blending modern amenities with historic charm there is no hotel on the planet with better customer service reason enough to choose the parker house. location -- along the freedom trail - block from a stop on the green line quick walk to boston common and faneuil market elegance -- bar and lobby with soft leather upholstery and rich mahogany comfort -- perfect beds with triple sheeting (!) gym with at least - ellipticals the last hurrah (famous whiskey bar) serves a scottish rose petal martini featuring hendrick is gin campari and sweet vermouth served in a martini glass with a twist of lemon history -- nation’s longest continuously-operating hotel charles dickens lived in the hotel for two years in his own apartments and first recited a christmas carol at the saturday club at the parker house and jfk announced his candidacy for congress in the hotel is press room every visitor to boston should try boston cream pie and parker house rolls great value - the executive rooms (ex. top floor room ----) family friendly join as select guest loyalty program (free) to receive extras (free wifi room upgrades morning coffee-tea tray newspaper choices etc.). it is worth the couple of minutes it takes to sign up.',happy
id12709,' i just returned from a - day - night stay in houston- i choose to stay in the hyatt as the hilton was sold out the hotel was clean and impressive as a first impression- glass elevators overlooking the city or the -- stories of hotel rooms and allow breat taking views of the city or the hotel depending on which elevator you get on. well this unfortunately also leads to every noise from the lobby and lobby bar to echo up the main tower. the noise in the lobby and bar traveled and very annoying until after midnight each night. i was also awankened at -:-- on the day of check out by housekeeping- i realize its their job to clean the rooms asap for the next guest to check in but -:-- am??? really??? seemed a bit early to me as check out isnt until --!!! hotle is clean shula is steakhouse sandwich shop and a bar in the lobby which is nice but i will not stay in this hotel again for the prices i paid- night.',not_happy
id12710,' while i was staying at this hotel i wanted to get out and see san diego (i am new to this state) and costumer service at the front desk was so helpful and kind with giving me the necessary information i needed. i have a specific person i would like to give recognition to and that is emily. she did such a splendid job at keeping me comfortable and answering all of my questions and concerns and also suggested advice. i would recommend this hotel to anyone looking for a hotel that is fully worth the money and costumer service that makes u feel at home!!!!!',happy
id12711,' just back from drury. my husband and i are a married couple in their -- is. we came here to celebrate his birthday. first off this hotel is right smack on the river...no need to cross a street - elevator down to basement - open doors - right on the riverwalk. very good location. hotel is beautiful clean staff wonderful. i would recommed this for families with lot is of children senior citizen people traveling with pets - they allow pets. i would not recommed this to couples looking for a nice calm romantic weekend away. to start with none of the rooms are soundproof - you hear everything doors slamming the guy snoring next door - very loud. the rooms have a small balcony that overlooks the bottom of the river i found the rooms clean but kind of stark and bland. you do get a fridge microwave...upgrade to a suite if you have kids - the living area has a pull out couch. the breakfast was kind of difficult for us...they close off breakfast at -:--am during week and --am on weekends. it was difficult for us. we work all week and come on vacation and like to relax and sleep in - it was hard for us to wake up in time for breakfast...we were able to catch it only once and then woke too late. the evening happy hour is ok if you have kids - you can save money and load up on the chips dip hot dogs etc. it just felt like school again. you have to stand in line and have them sign your card everytime you ordered a drink - - drinks max...i mean we are not on spring break - we are all adults....felt like school - they need to have it set up like embassy suites and you just help yourself and not have your report card ready to be checked off. best bet was the beer-wine but wish it was colder. the mix drinks are sad. shot of booze shot out of a soda gun and you get --- a shot - like a drop of cough syrup...people were complaining on that. they closed up the happy hour every night at -:--pm instead of -:--pm and told everyone to hurry up and order doubles if you must ...just didnt work for us. felt like a college dorm. not very warm or inviting. the best bet at this hotel is the location location location. if you want to be on the river this is the hotel. staff is wonderful. great hotel for families w-kids. if you are a couple i would go a bit further - spend an extra $--.---$--.-- and go next door to a lovely hotel - the omni hotel maison - or the watermark hotel - gorgeous hotels on the river romantic stunning....no breakfast included but you make up for that in the beauty. drury is a good place good staff but cant really recommend it for couples trying to get away for the weekend. they do have a wonderful restaurant right smack across from the hotel called the dolores del rio....fantastic italian restaurant not too expensive great italian food in a setting like a cave with music and belly dancers...you will love this restaurant. ok happy & safe travels to all.',not_happy
id12712,' my daughter and i stayed at the roosevelt the weekend of feb.---. the trip was a surprise to celebrate her birthday. we were seeing - shows and doing alot of shopping so the location was perfect. we were able to take the airtrain and the subway from jfk to the -th ave---rd st. stop and walk the - blocks- very easy (-- minutes). it is also only two blocks to catch the subway at grand central to go downtown. i had booked the hotel through expedia and got a rate of --- (this included the taxes) which is why i chose it! the room i booked was a cozy queen but we were upgraded to a king upon arrival. the room was on the -th floor with a view of the interior (this reduced noise at night although this is a quiet area of midtown). our room wasnt big but all we did was sleep there. there was no coffee maker but blake and todds across the street had great breakfasts and coffee. the bathroom was small and the tub didnt drain well but we managed just fine. our room wasnt cleaned on saturday even though we were gone from -:-- until -:--. since we were only there - nights i wasnt too concerned about it and i didnt feel bad not leaving a tip for the maid. the concierge held our bags on sunday for us for no charge. i have stayed at the parc central warwick intercontinental and wellington and for the price this was perfect. i would much rather have the money in my pocket to spend on other things while in the city.',not_happy
id12713,' picked this hotel as it was supposed to be pet friendly and we wanted to visit the kimbel art museum which is near by. the staff was friendly and the hotel was clean but nothing specialm the room was fair but outdated and the price of $---.-- for one night was too high for what we consider to be at best a - star hotel. the bed was uncomfortable and we heard the people upstairs most of the night. breakfast was very poor which we didnt eat. if you have a pet go some place else.',not_happy
id12714,' i just returned last night from a stay at the smyth tribeca. my first trip to new york and i chose the smyth partly due to a recommendation from a friend who knows i like great hotels and partly because thompsom hotels are known for being chic yet personal. i wasnt disappointed. a totally different feel from some of the luxury hotels i have been lucky enough to have experienced. as the title of this review statesit was surprisingly quiet and this weekend was the --- ceremonies at ground zero. the hotel is only a few short blocks away. so much was going onwith tons of sirenssecurity vehiclespeople in generalyet i was able to sleep through both friday and saturday nights. the hotel has a casual-chic approach which was not stuffy. downside for me was towels which felt damp to the touch even though they werent no coffee maker you have to request ice and an iron. good news is fastest response ever to bring you those items. maybe three minutes tops. i ate in the hotel is restaurant plein sud. nice atmosphere great food and excellent value and relatively quiet compared to a lot of the nearby restaurants. another big plus is the subway station is literally outside the main door yet no noise from it. i was able to get around manhattan with ease. btw love new york !!! i will choose the smyth tribeca again as it really helped make my first trip to the big apple a comfortable one. i would definetely return on my next vist',happy
id12715,' i booked an extremely wonderful rate on hotels.com and my expectations werent high. i had no problem checking in around --am after a morning flight arrival and the staff had me booked in a quiet room at the end of the hall away from any elevator noise just as id requested online. the front desk clerk was very affable and helpful and the room was functional comfortable and had a great full length mirror in the bedroom. a large flat screen minibar with extra room for personal storage and stuffed chair and ottoman rounded out the basics. the coffee pot and accotrements were stashed inside the armoire and were still wet from prior use (yuck!) so i opted for the coffee shop across the street at the drake for refreshments. the lack of any positive greeting from doormen-bellmen as well as the really poor space and service in the restaurant at breakfast (i left after - minutes of being ignored) led me to happily explore the drake is dining room for literally a few dollars more :) i highly recommend trying out the drake with its lake michigan views during your stay for an opulent peaceful breakfast. the professional photos are very exaggerated; the hotel lobby is small with an ample bar on the right side and pillars and an often empty concierge stand in the center. watch your arms in the elevators as they dont bounce back open with motion sensors! they hold a maximum of --- people comfortably so plan an extra - minutes to secure one of the three on your trips to and from your room. my standard king room was the perfect space and the bathroom was fantastic with a marble dual rain-spray shower enclosed by glass alongside a mirrored vanity with plenty of room for sundries and a great storage shelf running underneath. the closet had a plentiful supply of wooden hangers as well as a comfy robe. the towels were ---% cotton oversized white as were all the bed linens which composed a very comfy bed. the best part beyond the rain shower was the location ensconced by the magnificant mile-gold coast shopping and dining options. dont miss the john hancock building is signature room restaurant or lounge on the --th---th floors for a view of the willis (sears) and trump towers unsurpassed. the filet and wine were delightful. i took the orange line to the red line chicago stop (transfer at roosevelt) from midway in about -- minutes including the - minute several block walk. arriving during rush hour makes this option very attractive beyond the cost of only $-.-- one way. you can purchase cta fare cards online before your trip via mail with no service charge! i availed myself of that option and got - single $-.-- tickets which are good for transfers within a couple hours which benefits a tourist alternating walking and buses to get around town. i also took the --- bus both north alongside lake michigan as well as south to the chicago river to catch the chicago architectural society is skyscraper boat tour which is a must! -- minutes of history that shouldnt be missed. it was great to come home to the millenium knickerbocker to catch some winks late at night; i highly recommend the place as a stepping stone to a chicago visit as it is convenient to shopping and returning to leave your purchases before heading out to other adventures. macy is and bloomies as well as the --- shops in which bloomies is located have special discount cards for --% off merchandise for out of town shoppers. it helps you absorb the nearly --% sales tax! try the broadway theater at the hancock water tower or the goodman theater downtown as they had two great shows when i was in town. the second city comedy show is also a dont miss event!',happy
id12716,' great place to stay. nice staff. great location. clean rooms and soft bed. i will be staying there every time i am in sf',happy
id12717,' great hotel!! stayed over one night on way back from tx vacation. booked a king suite w-a kitchen and to be honest just figured it would be a small sink w-a microwave and dorm fridge. we were quite surprised when we walked into the room and we had a full size fridge dishwasher dishes pots and pans sink and overhead microwave. there was even a small table w-chairs to eat dinner. bedroom was spacious and incredibly comfy w-flat screen tv. in the living area there was sleeper sofa that according to my very picky mother was very comfy. plenty of towels provided even tho there was only - of us (one being a - y-o) and the whole room was incredibly clean. guest services were great - i had misplaced my key card -- minutes after checking in (i dropped it in my overstuffed computer bag...lol) and the clerk quickly and without complaint gave me a -nd card (even though i declined it at check in). every staff member we came in contact with was very pleasant - from the housekeepers grounds guys and front desk. the complimentary breakfast was great - i was thinking typical continental breakfast but our options included eggs ham grits fried potatoes danishes bagels and lots of fruit and drink options. you also have -- hour access to coffee tea and hot cocoa if your stay includes a trip to graceland it is only -- miles away and with traffic it only took us -- minutes. one negative - the area is a business district so traffic is a giant pain but you cant fault the hotel for that. unfortunatly for us we arrived during rush hour on a thursday.',happy
id12718,' we booked the three night package that included parking breakfasts and - dinners. total cost for - days with tax was about $---. not bad considering most nearby hotels are $----nt. with no meals. free internet worked much better than most hotel networks. two block walk to union square and right on powell cable car route. unique property. we stayed in a room overlooking bush street. although it is a little noisy we enjoyed looking out and people watching. noise is no more than to be expected in any city location and did not bother my sleep.',happy
id12719,' this is a very clean and modern hin located in a good area not far from downtown the stockyards and other popular areas. the rooms were clean and spacious there is a bar an indoor pool and room service. the only complaint i have is i wish they would have served the coffee i ordered from room service in a mug rather then a flimsy plastic cup. would stay her again though.',happy
id12720,' we three people stayed at this hotel for - nights in june this year. the hotel lobby was fantastic but the elevators to the room were very slow. the room was pretty quiet except air conditioning and sometimes traffic making noise clean and just the right size but worn. the water pressure in shower was unfortunately unable to be set so it felt like a pressure washer. however it was easy to adjust water temperature. the large lcd tv was perfect and had many tv channels. we never tried the phone or wifi that was in the room. the beds were great but a bit too soft. the pillows were just right in size and shape. the desk was good to sit on when to send postcards and write letters. the jackets had to hang on your desk chair as a hanger for jackets in the hall was missing. hotel guests who had ordered room service put out the remains outside the room door. it did not look particularly nice or smelled good for that matter. perhaps should the hotel be cleaned more often. the hotel location was perfect close to shops breakfast restaurants grand central terminal rockfeller center empire state building fifth avenue ie everything a tourist could wish for. it was very easy and convenient to get a taxi outside the hotel. the hotel staff were very helpful and knowledgeable. the rooms are being renovated for the moment but it was not interfering in any way and will receive new furnishings. finally i highly recommend this hotel which is very affordable for being in new york. we never tried the hotel breakfast but if you are looking for a good and inexpensive breakfast except on sundays i can really recommend the restaurant blake & todd which is located opposite the hotel.',happy
id12721,' we are on a trip across the usa (from aussie) and stayed at w washington dc for - nights in the standard wonderful room. as soon as you walk into this hotel you relax somehow sensing that everything here is going to be great! the lobby is amazing the chandeliers and lounges below are wonderful- you almost want to be kept waiting in the lobby to check out all the hot shot business people coming and going! the staff here are fast efficient and friendly. the location is a bonus- right next to the obamas when they are home at the white house! this is in the finacial-business district but dont fear many sites (capitol hill and museums) are a short bus ride or longish stroll away. our room was clean well appointed well maintained and stylish. bed was comfortable pillows were great! the concierge and the woman at the desk at the door were great. they were very knowlegable about their city and had obviously lived in dc for a long time. the resturant apparently gets rave reviews we had very good service a beautiful setting but i wouldnt have written home about the food. i felt it was good but not rave worthy. there is a large upstairs bar which is great and the view is awesome. you pay for wifi in your room but it is free in the lobby which is great because there is also a bar there to keep you company while checking emails. i booked this hotel over the web on a special so we got very good value for our money. if we ever came back to dc i would make sure we stayed here again.',happy
id12722,' this hotel is an outstanding gem on san antonio is famous river walk. the art deco architecture is great and we enjoyed viewing it from our second floor vantage each afternoon as we enjoyed complimentary cocktails and snacks. we were upgraded to a suite in the tower that was very spacious comfortable and had a large balcony overlooking part of the riverwalk. every staff member we encountered was extremely cordial and helpful. we will definitely stay here whenever we return to san antonio.',happy
id12723,' we stayed here for - nights in july --. we were on the --th floor with a great view of the sound. everything is within walking distance and you can take advantage of the free bus in the downtown area...this made life much easier after a long day of exploring. also you can get the bus --- from the airport which drops you right around the corner. not bad for $-.--...instead of a $-- cab ride. the room was nice and the service was very helpful. i wouldnt recommend the pub downstairs for dinner as the food wasnt great...but im sure for a drink or two very enjoyable. overall we would stay there again!',happy
id12724,' i was delighted to find a deal on expedia at such a reasonable price for this fantastic hotel. it was my first visit to new york and i had been looking forward to going so much and i wanted everything to be just perfect so i would have loads of great memories and be that nyc lived up to its hype. i was so glad that we picked the marriott downtown as our hotel. we arrived on boxing day late at night. everywhere was so quiet and i just put it down to the fact that it was boxing day and people were doing family things. but throughout our entire stay this location proved to be a very peaceful retreat despite being on a major road and one block from the world trade centre site. in a city as buzzing as new york a quiet respite is a truly welcome thing. we were greeted by very friendly and welcoming desk staff on check in and quickly made friends with a very helpful and chirpy doorman who was so much fun to chat to. you could tell by talking to him (i believe his name was sandy) that he loved the city he worked in and he gave us a spring in our step as we left the hotel to explore the city! our rooms were plush and clean. the beds were so comfortable and i found it hard to say goodbye to them. we reserved a standard room and had a decent view we could see the statue of liberty and some of the immense skyscrapers of downtown. the turndown service was impecable and every day we had our bathroom restocked and the cleaning lady even folded our pyjamas! despite being downtown and some distance from the hive of activity up in midtown this hotel is only round the corner from rector street subway and like i said wtc is one block away with loads of access to uptown. that being said there is plenty to see and do in this neighbourhood too! wall street is only a few blocks away the shops of broadway even closer and why not take a ferry ride to staten island from the south street seaport to take in the views of the skyline. there is also the heliport for aerial views and you can catch a boat over to the statue of liberty from battery park. all of which are within a -- minute walk from the hotel. i absolutely loved staying at the new york marriott downtown and wouldnt hesitate to stay here again in a new york minute!',happy
id12725,' my husband and i booked our trip on priceline.com and only paid $----night which was less than half of the listed price for that weekend. for what we paid i was pleased with the hotel. the staff was very friendly and helpful. the bathrooms looked like they had recently been remodeled and were very nice however the rooms themselves were pretty dated and could use a remodel. the room was comfortable enough for the little time that we spent in it. the hotel is in a very convenient location just a short walk to grand central and you can be anywhere in the city within minutes. overall i would recommend this hotel to a friend if they got a good deal. also the candy at the front desk was very tasty :)',not_happy
id12726,' stayed at this hotel for a conference may ---june - ---- and i was pleased with my stay. the room was very clean and hotel was in the heart of times square. most of the staff was pleasant during my stay. on one occasion i asked the concierge for directions and she seemed really bothered. i dined in the restaurant for lunch one day during my time in the hotel and it was decent. i ordered off the menu versus getting the high priced lunch buffett.',happy
id12727,' my boyfriend & i stayed here for labor day weekend and we definitely would want to stay here again and recommend it to others. everybody in sf is so friendly & very good service. it is close chinatown and union square. the fisherman wharf is not that far we took a taxi & it only cost $--. please bring map or else the taxi cab will drive you around. get the fisherman is wharf pass is really a good deal we didnt even finish the whole pass for three days stay. do the duck tour was really fun. around the area where the fisherman is wharf sign is there are vendors on the street that is where cheap. go to nick is lighthouse their crab is great and you definitely need to eat it with garlic fries. oyster is only $-.-- each. yum yum. overall if we ever go back to sf well not drive anymore because to go around the area just take the bus it is only $- and buy snacks and water in chinatown - bring to the hotel room coz the room service at the hotel is really expensive and water in the room is $-. overall we really had a great time.',happy
id12728,' this hilton property is in a great location with very nice rooms. unfortunately this hotel had the worst housekeeping service ive ever experienced at any hotel. when i retuned to my room in the evening i found my linens strewn all over the floor. after -- minutes of waiting on hold for the manager i was told they must have forgotten my room after stripping the bed. i was told someone was immediately coming to clean the room only for no one to show. i finally asked them not to bother since i had to change. they came sometime later that evening and finally cleaned my room. the following day i left for my meetings and once again found my room in disarray (mind you i was leaving at -am and returning at -pm). the manager didnt even ask me how my stay was when i left. this certainly is the last time ill stay at this facility which is disappointing for me since the hotel is located in a very convenient spot.',not_happy
id12729,' the warwick denver is a first class four star urban hotel right in the center of downtown denver and offering all the amenities one would expect--flat screen tv wonderfully comfortable bed large bathroom decent workout facility (on the --th floor with views of denver and the mountains) restaurant and bar room service pleasant lobby skilled and friendly staff valet parking and a balcony with table and chairs. what is more though is that we snagged a seniors rate that was less than half of the lowest internet rate already discounted. this is probably the best bargain we have ever found in years and years of travel in the united states.',happy
id12730,' this hotel came recommended by friends and when we first arrived we werent dissappointed. exactly what they said. fantastic location (not far from empire state building) and quite interiour for what we paid. the rooms were nice enough (nothing fancy). the only problem we had was on the first - nights there were roadworks on the road outside from -pm to -.--am. these are going on for - months (until july i think) and only happen monday-friday (friday night included). when we complained we were told that there was a memo on the front desk. nothing on the website though! as the hotel was fully booked there was nothing they could have done although they did offer us a small discount. the roadworks would only affect the cheaper rooms as the more expensive rooms were higher up and on the other side of the block. my advice would be to not book the cheaper rooms for the next - months during the week. otherwise a lovely hotel good value for money great location and would probably go back there. would just check in advance if there were roadworks!',happy
id12731,' great rooms and they know the business traveler. from fast cafe breakfast to rooms with a nice working space. a good gym and pool.',happy
id12732,' we booked a family suite for - nights. the room was excellent divided into two halves with one large double and two very wide singles (almost doubles). the room was warm and we turned off the heating but the air conditioning helped to keep the temperature right (how effective this would be in the summer is hard to know). the room was clean and large and had two fridges two tvs and an ipod dock. the hotel is excellently located and in addition to the diner we tried the legendary big nick is burger and pizza place directly under the hotel. this is a slice of real ny if you are not too fussy about the decor but like good value. i had the most delicious burger of my life (and the variety is great). there is also a good deli next door. the metro is nearby there are lots of local restaurants and the area felt safe and nicely positioned near enough to quickly get to mid and downtown manhattan whilst giving you the space to get away from the frenetic atmosphere when you want. the hotel is clearly still being upgraded. the main room was very chic the bathroom perhaps still needed some work but was clean whilst the corridors were on the old fashioned side but you could see those sections of the hotel where these were being addressed and clearly this is something which is being attended to.',happy
id12733,' the palomar is a boutique hotel with definite upscale taste. great location for those wishing to stay in the downtown-union square area. enjoy the lounge on the -th floor. as always if you are trying to escape street noise stay on a high floor! great views of the city!',happy
id12734,' stayed at hotel for a conference april ----th. pros location bedding comfy room design pool cons business center-children manopolizing computers for over an hour playing video games. older people having to wait reported to front desk. nothing was done. dirty utensils for breakfast buffet and manager is reception (verydirty) food not being replaced for manager is reception-chicken slightly cold. which is a food safety issue! lack of security and follow through with very drunk and very noisy patrons of hotel unfortunately i passed on staying at my regular hotel to try this one out. have stayed in the homewood suites in seattle which was wonderful that is why i chose this one. wont come back at all next year to stay here for the conference. will follow this review with a letter to the hotel manager',not_happy
id12735,' if you want lots of quaint with teeny-tiny rooms and no air conditioning this is it. if however you are in downtown san francisco on business look elsewhere. not all rooms even have closets! no dresser...drawer under bed. tiny tv on stand perminantly attached to foot of bed. similarly tiny bathrooms. some rooms so small that youll consider keeping your luggage in the hall. quirky elevator works sometimes. all this wears quite thin after a weeks stay. on the plus side it was clean.',not_happy
id12736,' we had a couple of nights in the fishermans wharf sheraton at the end of a road trip before flying out. our view may have been tinged by our excellent stay at the sheraton anaheim and we expected the same from this hotel. the rooms were nicely decorated (but not as big as anaheim) the staff were friendly (but not as much as in anaheim) the breakfast was ok (but not as good and more expensive than anaheim). rooms were clean if small and the bathroom was very small. the location is good for seeing the tourist attractions. we were suprised that in san francisco known for its food and drink that the hotel only had a breakfast buffet and a coffe lounge no proper restaurant.',not_happy
id12737,' hotel and staff were terrific. great value. wouldnt stay anywhere else.',happy
id12738,' this is an older hotel but cheaper than others surrounding the area. the walls are very thin and the first night of five was not very quite due to partying young adults but staff addressed the concern. walking distance to downtown but parking at the hotel can cost up to $-- a day for vip and $-- for regular but cheaper than all the taxis an parking in downtown. the hotel gave us vip but gave us regular price. there is also free wine from --- but no breakfast. there is a connecting coffee shop who has a small selection of breakfast items. rooms are small but i didnt use but to sleep and then was downtown the majority of the time. be prepared to wear good walking shoes as downtown has a lot of hills.',not_happy
id12739,' my wife and i would like to thank hilga for getting us tickets to alcatraz at the last minute and shehan for the champagne for our --th anniversary. this is the last of three nights and we will come back again. rooms are very clean.',happy
id12740,' stayed at this hotel on a recent trip to dc. proximity to dupont square is excellent - only a couple of blocks from the metro and a bunch of restaurants. room was very spacious and very nice. staff was friendly and helpful. highly recommend!',happy
id12741,' selected this hotel from a list of about a dozen on the conference website for a meeting at the moscone center. it was a block or so closer and $--- per night less than some of the others. the hotel is older and there are no terrific views of sf but it was clean safe and comfortable. it is right on the cable car line and within sight of union square.',happy
id12742,' great hotel and great service!!!!! from the personable staff at the front door to the really cool decor and great food - this hotel rocked! i have stayed at a lot of hotels in the area and not a single one offers the product and service that the valencia does. great pool great workout at club one across the way and a starbuck is out the back door - talk about a hotel with everything!',happy
id12743,' if you want something out of the ordinary hip with a touch of romance then stay at the royalton. the outside looks old and proper. however going through the double doors transforms you to another world. the hotel is location is easy to navigate manhattan and grand central subway station is an easy walk away. i personally loved the soaking tub candles and the bed. the only noise i experienced was in the morning when other guests were exiting their rooms and hearing their doors close. i stayed three nights in nyc and each night i stayed at a different hotel (i felt adventurous!). this hotel was booked through priceline at $----night and was my least expensive and most favorite. i look forward to coming back with my husband even if i have to pay full price.',happy
id12744,' we just got back last night - stayed there --------. perfect for a family as you have two rooms- one with - double beds and the other with a pull-out sofa. bathroom is very large with - sinks and there is a -rd sink in living room area along with a refrigerator microwave and room safe. no frills decor but very neat and clean. also a t.v. in each room. we were on the --rd floor with a great view of the city. right smack in the middle of times square - close to subways restaurants theaters shopping. i found the staff to be extremely friendly and helpful except for the consierge we spoke to right before we left who told us it would be hard to find a taxi to get us back to the airport. she wanted us to use a car service. doorman got us a cab in about -- seconds. would definately stay here again!!',happy
id12745,' pros: location nice lobby set-up; wine tasting (did not participate though); comfortable beds; good television; nice fitness center. cons: bathroom size; sink set-up is awful for people who wash their hair in the sink; no coffee; no paper; alarm clock comes with no instructions and is complex--or just didnt work properly; thin walls; room service never got it right.',not_happy
id12746,' my wife and i stayed at the affinia -- for our wedding anniversary weekend. our room was large (by nyc standards) comfortable and quiet. we both thought that the bed was one of the more comfortable hotel beds we have ever experienced. the room was clean and remarkably quiet the bathroom adequate (smallish but it is nyc) the appointments in good shape. the staff was both very friendly and very helpful. the location was terrific. the cock-tail hour in the lounge was very pleasant. one small complaint we stayed in the first week of april. the day we arrived had been a hot one but the building’s air conditioner was not yet operative (not too unusual in an older building in nyc but annoying nonetheless). our first night (of three) was very warm and it being nyc you really can’t leave the windows open or the street noise will be too much. however after the temperature returned to a more normal zone the next day the room was perfectly comfortable. in short be careful during transitional months. also while our room was very clean etc. the hall smelled of cigarettes. we got a great price and would definitely stay here again.',happy
id12747,' everything in the hotel is spacious. several decades ago it should had been a top hotel. though it got really old and it feels everywhere. good for a short stay. wifi is incredibly slow. free parking. breakfast buffet has a quite limited selection. id look for something else next time.',happy
id12748,' this hotel is a historic hotel. it is very pretty as well as updated. the rooms are nice but they are very small. it was fine for the one night we were staying downtown but if you are planning to stay more than two days i would recommend a suite or a different hotel. the location is fantastic! walkable to the river walk and many of the downtown amenities. the staff was very friendly and the room was very clean.',happy
id12749,' my husband and i stayed here after a concert at citizens bank park. my summary: -. lots of parking -. check in was straight-forward -. bathroom was a good size -. good showerheads -. bed was very comfortable (mattresses are firm) -. blackout shades in the room allowed us to sleep in the next morning -. cute bistro in the lobby with lots of seating for dining or just hanging out -. computers available to print boarding passes -. hotel was clean i would definitely stay here again if i find myself in the area.',happy
id12750,' we recently stayed here for - nights while visiting ny. the room was small but clean and perfectly adequate. there were the usual amenities tv tea-coffee makers iron hairdryer etc. the air conditioning although a bit noisy worked extremely well - i do like a cold room and most hotels i stay at i find to be quite warm and stuffy but not here the air con cooled in no time. the free wi-fi worked well and caused no problems. i did read some complaints about there only being - lifts and it being slow if you were on a high floor - we were on the --th floor and never encountered any long waits or problems with the lift. the staff were all very helpful and friendly and were to store our bags on the last day due to a late flight. the location of the hotel is fantastic - a few minutes walk from penn station making most of ny accessible from here and within walking distance of so many attractions. my only slight grumble would be that breakfast was a bit chaotic - there were nowhere near enough seats for the guest and we ended up sitting outside on - of our - mornings there - it would have been nice in the summer but was quite chilly when we were there. it was often quite hard to get into the breakfast as well due to the amount of people waiting on toast pancakes etc. i dont know what the ideal solution would be but felt it doesnt work very well as things stand just now. however on the plus side the choice and quality of the breakfast bearing in mind its complimentary was excellent; it more than set us up for the day and saved having to go out and find somewhere to eat. another plus was that tea-coffee was available from the lobby all day it was great being able to grab a cuppa on the way up to the room. overall a fantastic hotel in a fantastic location offering excellent value for money only minor complaint on organisation of breakfast but nothing that would put me off coming here again or recommending the hotel. excellent.',happy
id12751,' huge room great bathroom great disign everything is not open like the bazar but really great hotel and staff',happy
id12752,' we stayed at the district hotel for - nights during june ----. we were slightly sceptical about staying at the hotel because of the other poor reviews but thought we would give it a chance. it absolutely is true you get what you pay for..especially with this hotel!! the rate was the cheapest we could find for the location in washington and the hotel absolutely reflected this. on arrival to the hotel we noticed a musty smell throughout. we stayed in a room in the ground floor which was supposed to be a double but was tiny - there was not enough room for our cases. the room appeared clean on first appearance but we later found lots of bugs all down the side of the bed and all on the floor. i felt dirty the whole time we stayed in the hotel and had to buy an airfreshener for the room to get rid of the smell of stagnant water in the room and to spray and kill the bugs. we could hear the people in the next room when they used their bathroom as it sounded like they were in ours! it was impossible to open the curtains and from the sneaky peak we saw out of the window we preferred them drawn closed. we absolutely would have moved hotels if we could have afforded better at the time we literally stayed there to sleep and that was long enough! the only positive about the hotel is the location literally a -- minute walk to the white house and city centre area. please dont go to this hotel and expect any better than the reviews already on this site we are not fussy people this hotel is not worth even half the cheapest rate that you could possibly find.',not_happy
id12753,' we stayed here for - nights as a reward stay in exchange for ------ hhonors points. we had a large - queen bed room on the --rd floor (this is a big hotel) and my gold status got us free entry into the spa-pool. i talked my way into executive lounge access on check-in but note that this is usually reserved for platinum members. the executive lounge has a cold breakfast buffet fairly naff evening nibbles and soft drinks only. there is also one pc with free internet access. you can also pick up free wifi from the integrated coffee shop java jive in the lobby. parking is $-- for -- hours (ouch) but you can park in the austin convention centre lot right next door for $- a day with - re-entries (although it is technically no overnight stays). if youre staying over a weekend it is worth knowing that parking on street is free all day saturday and sunday and before --:-- and after --:--. t he pool-spa was pretty good but there are separate gender specific sauna-steam rooms (not sure if this is a us thing?) so you wont be able to sweat it with your loved one. location wise the hotel is good as it is within a few blocks of all the bars and night-life on -th street but yet not so close as to be noisy. if youre a runner you can do a nice loop south from the hotel until you hit the river and then along the river until you get bored. for hhonors members i found that the on property rewards are tiered at this hotel and geared towards platinum - sure you get some goodies for being gold but the hilton treatment im used to (space available upgrade free breakfast etc) seemed to be reserved for platinum members.',not_happy
id12754,' my husband two year old daughter and i spent a night at henderson is wharf to celebrate my husband is birthday. this fells point location is a great place to stay. the service from booking our room through check-out was impeccable. you receive a bottle of wine upon check in and get a delicious breakfast in the morning as well. our harbor side room was large and beautifully decorated. they were very accommodating as we changed our minds and requested a crib late in the evening which arrived in a matter of minutes). i highly recommend this inn and will definitely check availability for future getaways to downtown baltimore.',happy
id12755,' i read some reviews on this hotel and cant believe there were actually whiners on this post. my two aunts from idaho and myself stayed at this hotel two different times. the first stay was april --th and --th and the second stay was april --th. we were very with the hotel my aunts couldnt believe it and were just shocked at how neat the history of the hotel was the decor the old furniture. we felt like we were on the titanic. we stayed in room --- and roo --- which were corner rooms and had to queen size beds. im thinking the rooms with one bed may be much smaller but our room was very big. the bathroom was small but was inline with the way the bathrooms were back in them days. the beds and bedding were comfy. the cons were that their televisions were still the tube televisions and there was a bit of a musty smell or old smell which didnt bother us because the hotel is --- years old. if you are looking for the new carpet smell stay at the newer hotels. there was also some peeling paint on the ceilings in the bathroom but we didnt mind. the restaurant in the hotel was really nice and had great food. i would recommend eating the breakfast buffet but the other meals are kind of spendy they dont have a big selection on their menu and the portions are small. the staff were wonderful. the first at the front desk was samantha she was very friendly. all the valet staff were fantastic and were very helpful with giving directions or letting us know where we could go to get certain things. all the staff were very very friendly and treated us so well which i appreciate very much.',happy
id12756,' i recently stayed here for a conference for - nights. the lobby and conference rooms were well designed modern and comfortable. every staff member i encountered was professional incredibly nice and very courteous. the only issue i had was my room on the -th floor. the ceiling was so low i could touch it without jumping and im very short. popcorn ceilings and dark carpet made the room feel straight out of the -- is despite the modern linens. the room was very musty and i had to leave the window open for -- hours before the smell finally left. there was a huge stain on the carpet right in the center of the room and the carpets as a whole felt slightly sticky. i wore socks at all times. the worst part of the room was the pipes for the shower. anytime i or anyone near me in other rooms showered the pipes in the wall rattled very loudly to the point that i showered as quickly as possible to avoid it. the saving grace was the bed which was incredibly comfortable with great linens and pillows. the food at breakfast and lunch was really yummy though expensive - but that is san francisco for you.',not_happy
id12757,' i use this hotel about - times a year to hold a conference as well as have people stay there. it is in a very convenient location not the hustle and bustle of downtown. i love the unique art work the friendly and helpful staff and the facilities really work for our event. highly recommended!',happy
id12758,' this hotel is all about the lobby! and the bar! even if i saw it for seven days i was sooo impressed each time! rooms are good spacious clean very good! the only thing i didnt like was that you cant open windows and i always sleep with my window open winter and summer... so this was a bit difficult for me.',happy
id12759,' i recently stayed for my second time at this hotel. this time was just as good as last time. this is a very nice and dependable hotel. the best free breakfast i have ever seen for a standard hotel. the lobby is very niceclean and open. this hotel is by far the best for the area of north - northwest indianapolis. it is about -- miles from - major shopping malls and right off --- interstate. i even left - sportcoats in my room by mistake and contacted them about it. within - hours they contacted me back and were mailing them too me free of charge. due to a corporate rate i received i was able to get the room for --- night plus tax. i will always try to stay here when back in the area. this hotel is great for the $--- bracket.',happy
id12760,' i havent stayed at a hotel where the staff was friendlier! everyone greeted us and went out of there way to make our stay a quality experience. the room was clean and well appointed. the air conditioner worked well (phoenix in august!) and the bed was very comfortable. the pool and the area around it was clean and inviting. the location is just off hwy -- so you are freeway close. if your room is on the freeway side there is a little noise but we did not find it disruptive. the breakfast buffet is not world class gourmet but it is very good. i would be to return for another stay.',happy
id12761,' we stayed here as part of a two week road trip between la palm springs and vegas. i was travelling with my partner and two kids aged -- and -. would definitely stay here again how long did we stay? - nights where we booked-how much we paid – via www.lowcostholidays.com £--- total for a room with two double beds. booked about - months before travel. about the place- the hotel is a modern design painted grey a tall tower block in a residential-office area. they have valet parking for $-- per day with in-our privileges. the reception is bright airy and welcoming. lots of modern twists throughout. outside pool area quite a small pool max of -- people i would think. plenty of sun beds and shade around the pool. deck -- restaurant overlooking pool which served lovely food. locally – literally - min drive from lax airport. you see this hotel on take-off and landing!!! however the windows are thick and we never were bothered by the airplane noise. supermarket next door (ralphs) for any supplies needed. small selection of restaurants locally including kfc drive-thru pizza places etc favourite bits – room was big modern and well-equipped cute toiletries offered fridge and safe in room quick checkin information then emailed such as check out time and invoice. pool area was nice relaxing and well equipped deck -- restaurant and bar was modern fun and served lovely food – friendly staff free wifi with unlimited users per room bits we disliked-or could be improved – three lifts however they were super slow. we often waited at least - mins to catch a lift down breakfast buffet could be improved. $-- pp and although it is varied daily they are slow to serve you must ask for juice which comes in a small plastic cup slow to replenish foods. the actual food was tasty! on the saturday afternoon during our stay there was a private pool party. whilst we were allowed entry to the pool area we had to queue on the street (not appropriate in swimwear!) it was extremely loud music with inappropriate lyrics for kids swimming at -pm and a general whaft of cannabis! the management were kind and offered us free food during our stay – needless to say we didn’t swim for long!! there had been no warning of this pool party or we wouldn’t have promised the kids a swim!!i have emailed regarding this however received no response -- days on!! any tips- definitely recommend staying here as its just -- mins to venice or santa monica -- mins to hollywood and - mins to the airport. our sleep was perfect and the standard was great especially for the price we paid. maybe just avoid the private pool parties. i would suggest management just put a sign warning guests if they have a party booked! small diner nearby called kj’s – do an american selection for breakfast for a better price web links www.customhotel.com',happy
id12762,' we selected this hotel for it is history and were very impressed with the pictures and agree with the other review about the pictures etc. the room was clean service was good but our view was of the air conditioning systems for the hotel which was very disappointing ..(that view became a common theme throughout our stay in the u.s). i would not recommend this place for travellers-tourists who do not have a car. public transport is not as easy or available as you think. we waited over -.- hours for a bus to warners studio that he hotel guide advised would be along every -- minutes. the train was close however did not feel that safe using it.',not_happy
id12763,' we booked a weekend escape package $--- (direct on the hotel is website was cheaper than the online booking sites) including breakfast and valet parking. we arrived early (-- am) and were given a room right away (lucky) by efficient reception staff and our car was taken off to the parking station. quick --min walk to union station to connect with the bus tours (or metro). the hotel was very grand and nicely decorated. glass elevators overlooking the central atrium. some rooms have a view of the capitol (ours had a view over the atrium). rooms are spacious and very clean. shower actually has enough pressure to wash shampoo from your hair (what a bonus!). we walked (----- mins) to -th street restaurants for dinner. beautifully quiet at night for an undisturbed sleep though we could hear some plumbing noises from next door or upstairs. breakfast included in the package was a choice of the buffet or a cooked breakfast from the menu. we chose the buffet which had a great range of quality (and fresh) items hot and cold. servers kept us constantly supplied with coffee and very good orange juice. checkout was efficient no surprises. we left our bag in storage and our car in parking till -pm with no extra costs. highly recommended. wed stay there again.',happy
id12764,' we booked the salisbury for our week in new york. on arrival check in was very efficient and although we had booked a king size bed suite this was not available but we were given a huge twin bed suite on the --th floor.plenty of space to relax after a day sightseeing especially when you are in the room for - nights it was a real home from home. very clean and comfortable. metro stations close by as is times square and central park. nice deli for breakfast close by which is better than the continental buffet in the hotel.the deli is also good for take aways. angelos pizza restaurant is very close and offers a good range of italian food. we would most definitely book with the salisbury again when visiting new york.',happy
id12765,' i am visiting san diego from australia and decided to stay at the sheraton mission valley as it was the host hotel for the rodeo. i followed the link on the rodeo site which went to starwoodmeetings and booked through there. my confirmation email included a link to upgrade to a club room for only $-- a night i followed the link and it listed the benefits of the club upgrade being dont miss this exclusive opportunity to upgrade your room to experience our club level rooms for $-- per night. our club level rooms gives you access to our club lounge and fitness center. our club rooms also include a free bottle o water and upgraded amenities. for those who like a little extra room for families or for buisness upgrade your room to an amazing suite for $--- per night. suites are over --- square feet and include an outdoor balcony upgraded amenities and a free bottle of water. our suites also gives you access to our club lounge and fitness center. club lounge includes: complimentary breakfast afternoon hors d’oeuvres a variety of beverage options and copier-fax-printer. well the catch is that the club lounge is only open for breakfast monday - friday and hors doeuvres sunday to thursday. which is not listed in any of the communications or links i was sent from starwood and the hotel. it is mentioned on the features & activities page of the hotel website. but i was not told of this when i booked or when i checked in. i contacted the front desk and was told the club lounge was not open on weekends but that i was still entitled to the other benefits of free internet car parking and the bottle (single) of water in my room. i contacted spg chat and after a lengthy online chat with amy was told pretty much the same thing sorry but there is nothing we are going to do or offer you its listed on the website. the hotel is fine room wise good bed a little dated decor room compendium stained and damaged pages good air conditioning happy looking staff but i think for the money i could have got a better deal at the other hotels down the road which were including a full breakfast with the room rate. i was not satisfied with the response i received from the initial contact with hotel staff or from spg online chat i believe their upgrade information is misleading and they kept trying to pass the blame. while writing this review i received a call from lucy at the front desk apologising and sending me up vouchers for continental breakfast which is all i really wanted in the first place but i had to jump through hoops to get to this point and spend an hour and a half of my time dealing with it. there are promotions everywhere saying rediscover sheraton well sheraton needs to rediscover its guests and its communications to ensure that all information is clear and concise and clearly stated. in the old days (-- yrs ago) every effort would be made to resolve an issue and associates were empowered to take the initiative and ask the guest what they wanted for the problem to be solved. on my experience this time no one asked me what it would take to make me a happy and satisfied guest they pointed me to the web page and said its there to read that lounge is closed. they did not put themselves into my shoes to see how i was feeling and i dont think realised that a tiny little thing like a continental breakfast would impact on view and opinion of the sheraton and starwood brands. i now have a breakfast voucher but i had to fight for it and spend time that will never be recovered. i dont know what training programs sheraton and starwood use now but i would recommend that they go back and look at reviewing it and maybe revisit sgss.',not_happy
id12766,' fortunately i didnt spend much time at the hotel and it didnt matter that much but my room was very small. it was a narrow place which felt like a college dorm-room but at least i had it for myself and i have to say it was very clean. when i arrived late at night they gave me a room with a faulty noisy air conditioner. i called the hotel and they sent someone up within about -- minutes. he could not fix the problem and said that he needed to take the unit apart. it was now --:-- pm and i wanted a place to sleep so they gave me another equally tiny room on the same floor. the dupont circle location was great close to the national mall etc. i walked to adams morgan but it was about a -- minute walk. there are a couple of metro stops about - blocks away. i would not stay at this hotel again especially not on a pleasure trip.',not_happy
id12767,' i have just arrived back from the us i went to stay in seattle first then down to san fran for - days i arrived in this hole and booked into another hotel it smelt the bed linen was dirty and no room at all the web site does not show the true hotel fusion i have no idea where those rooms are because the people we spoke with all said that there rooms were small i stayed across the road at the parc -- at a massive cost but onto the travel agent .......great location but that is it',not_happy
id12768,' we checked into the sheraton after staying at hotel burnham boy what a difference in culture. stayed ------- in rm ---- pros- -.close to navy pier fox and obel the chicago river namely the caf river tour & tall ships and the mag mile -.extremely comfortable beds spacious room cons- -.concierge could never be reached via telephone and one phone was broke -.very large hotel it was difficult to navigate at times (and i say this after staying at many of the mega hotels of vegas) -.internet access costs -- cents a minute with a minimum of - minutes. -.have to pay extra to use the gym tips- go to the west egg café for breakfast it was fantastic! if you need close nightlife the big bar at the hyatt regency(across the river) was very fun. they have --oz martini is!',not_happy
id12769,' good value for the money. coffee all day long. good wifi. nice desk and comfortable adjustable chair. clean bathroom. good lighting. smells nice. flat screen tv. friendly staff. next door to whataburger jack-in-the-box cracker barrel. pop-eye is chicken just around the corner. just off i---. microwave and refrigerator in room. security at night. love it!!!!',happy
id12770,' i was on the --th floor by the ice machine so there may have been more traffic than usual but i could hear conversations from the hallway constantly. most were muted but children and loud talking was really distracting. ask for a room away from the elevators and the ice machine and you may not have this issue. checkin was done quickly and the staff were friendly and helpful. the room itself was clean and comfortable. pillows were available in soft and-or firm and this was really nice. internet service was available at no extra cost and breakfast was included with my room. it is a mediocre buffet but has some healthy food options to offer. wait staff were friendly and prompt. i was not in san francisco for the room and spent very little time there so i would probably stay here again because it is close to fisherman is wharf (one mile walk) and many other places of interest.',not_happy
id12771,' i came here in october for a friends wedding that was happening near by. all the locations i was originally looking into were either ridiculously priced or had atrocious reviews. my wife recommended i stay here. turns out its her favorite place to stay in sf. glad i took her advice. my experience was great from the moment i arrived. the staff at the country was very friendly and quick. the room was clean and very comfortable. the hotel itself is kept up very well has a great pool with tile mosaic on the bottom and the surrounding courtyard had a lot of seating and was modern looking. one off the greatest aspects of this hotel is the bar-club. it is no wonder my wife likes staying here. we both love house music and this place was hoppin at night with great music and a fun lively people scene. one last thing...there are many restaurants near here that are good especially if you like thai food and great breakfast. stay here. you wont be disappointed.',happy
id12772,' i travelled with two sisters & two nieces for a long weekend for my first visit to the big apple. after being out in the hustle & bustle of times square the hotel is an oasis of calm & quiet. the staff are all very friendly & accomodating. loved the cookies at check-in & the delicious martinis in lobby bar. our room was on --st floor offering a great view of the m&m billboard etc. the rooms are definitely a good size for females getting ready for theatre shopping etc. we had no problem getting taxis whenever we required them. i would stay at hotel on a return visit.',happy
id12773,' normally -* is a bit out of my budget but due to fortuitous priceline and some luck my wife and i ended up here for a long houston weekend. i have no doubt that this was a really really fancy hotel in the early ----s when it was built (as i think a ritz carlton) but it feels very dated today and the lobby maintains its --s splendor (think lots of chrome and marble). however -- rooms are very large and comfortable service is top notch. didnt try the bar or restaurant. internet is *not* free - if youre cheap (in which case you probably arent staying here) there is a starbucks - blocks towards the loop. didnt feel like dealing w-the valet parking there is unlimited street parking always available directly across brair oaks from the hotel entrance -- and i think a safe area to leave a car. pretty good central location though not a lot within walking - a starbucks and an antone is - blocks west on san felipe and a target across the street is about it. but this is houston right? who walks anywhere?',happy
id12774,' i was looking for a clean comfortable and moderately-priced hotel and found it in the hotel mosser. it was also superbly located. the room was small but had a perfectly suitable bathroom en suite and though it had no view (a brick wall actually) it was quiet and cozy. what i most enjoyed were the bonuses the hotel provided: a nicely appointed and welcoming lobby friendly clientele and desk personnel (adela was particularly helpful) and a quite good restaurant adjacent to the building. i was on a biking tour of san francisco and the lobby helpfully provided a place for us to park our bikes securely in the lobby. a most satisfying stay and one that i would repeat again. highly recommended.',happy
id12775,' my wife and i spent a fabulously romantic weekend here right before christmas and we were treated wonderfully. the elysee has the feel of a hotel in the ----s but everything feels new and well maintained at the same time. be sure to take part in the continental breakfast on the second floor with comfortable couches and chairs delicious eats and plenty of newspapers and books. if youre going to a broadway play it is very convenient and just the right walking distance. and have dinner at the monkey bar -- with its retro decor you half expect frank and ava to walk in arm in arm. and have a drink at the old-school tavern bill is --s piano bar right across the street. highly recommended!',happy
id12776,' location ambience character wifi breakfast did i mention location? we met friends from houston and stayed here the w-e of --------------. both my wife and i and our friends would not hesitate to stay here again or to recommend it. we had a room on the -th floor facing the lobby and they were in a -th floor suite. you are literally across the street from the alamo and only a block from the riverwalk in a historical district in the heart of the city. parking at $-- per day is a good deal. free breakfast and internet were very nice. the hotel was clean nice decor friendly staff and there is so much to experience within walking distance that we enjoyed it very much.',happy
id12777,' we were in town for a wedding. beautiful room – clean and very spacious! the staff were very nice and friendly – answered lots of our questions about the area. the alexis is in a terrific location – a few blocks away from pioneer square and pikes market -- well really easy to get anywhere.',happy
id12778,' very nice property good value clean free internet walking distance from penn station. my room was small by loved bathroom amenities with rain shower! will definitely keep as midtown lodging option.',happy
id12779,' this was our third stay at the oceanview motel. we like the location given proximity to the beach and transportation. java beach coffee next door is a great place for any meal including a light dinner. the rooms are pretty basic but rather large. there is a fridge and a microwave great when staying in sf since you may not always want to buy dinner. we ordered in the first night and kept the leftovers for another meal. it is not fancy and there are no doormen elevators or concierge but it is a motel folks. you can get a good clean room no bed bugs in a safe neighborhood for less than $--- a night. the n judah line ends right out front so you can get to anywhere in the city without much trouble. parking is free worth another $-- a night in some places. if you need a basic place to stay with your destination not your room being the treat this is the place to stay.',not_happy
id12780,' this is a superb hotel. the staff was friendly and attentive. the facility was spotless. the room was well appointed and well thought out. the bed and shower both excellent. walking around town from this base was extremely easy and there is more than a little to see and enjoy. lots of restaurants and shopping. the monorail is a short walk bringing the space needle within easy distance. the restaurant on property was quite good as well. just overall an excellent stay with all the amenities.',happy
id12781,' i expected to have a nice greeting and welcome when i arrived at the hotel. this is a full service hotel and expected it to step up the customer service. i walk in and go to the front desk. the gentleman working was rude and said my reservation had been cancelled by the hotel due to overbooking. i was confused adn a little upset and said no i have a confirmation # and all. he finally found me a room and i finally get my keys. he never instructed me to the room or elevator or offered me to come to the bar or anything. just took my c-c and was like get out of my face. so i take my things up to my room and finally find my room. i walk into a small compact room. my room had curtains that dont stay closed due to the air conditioner blows them apart. you would think that they would buy some vents for the air conditioner that you can adjust. i finally figure out their television and operate the tv after about -- minutes and figured out the batteries were dying. i leave to meet up with my co workers and when we all come back i go to my room and my keys do not work. i have to go back down and get them recoded and the gentleman said he isnt supposed to recode keys. i was like ok and thinking is this really how they let people talk to guests? i get them recoded and go to my room. there is no refrigerator in my room. no microwave. the beds are hard. i have a bathtub that drips water all night long. i have so much trouble trying to get on the internet that it took -- minutes to be able to get on and still had some work related work to do. i wake up late due to my wake up call i set for - am came at -:--. i go to iron my clothes and find in the closet an iron and ironing board but no ironing borad cover on the ironing board. just wire. i was shaking my head by this time. i called down to let the front desk know what i found and the man who answered said well you can come get one. i am trying to iron the clothes for that day and already late and i am supposed to come down to get an ironing board cover? i just used my wrinkle free spray and apologized to everyone in my meeting later. i will not stay at this hotel again due to the rudeness and just overall snobbiness i felt from their employees. i have stayed at plenty hotels and fell that they could do a lot to improve their service on an individual level. had the man who checked me in smiled and just made me feel welcome or just recoded my keys it isnt like i switched bodies from check in to get keys or to just have even a housekeeper bring up an ironing board cover would have shown me that my business is important to them. i felt they did not care about one of their guests. i truly felt i was just money to them. the only great thing about this hotel is the food there at the hotel is absolutely wonderful.',not_happy
id12782,' i was thrilled to see that the joie de vivre group was opening their first hotel in chicago especially in a wonderful neighborhood which didnt have many hotel options before. this location puts you in the middle of old town a beautiful residential neighborhood which has a very vibrant commercial area full of interesting restaurants and shops. you will be a couple of blocks away from the world-famous second city comedy club (a must) the chicago historical society museum and right across from the lincoln park zoo. i lived in chicago for nearly - decades so i enjoy going back and staying in an area where i feel like a resident rather than a visitor. the reason i seek out joie de vivre hotels is that they typically offer fun design and good locations without a huge price tag and the hotel lincoln delivers on this. decor is funky with a retro vibe: not at all your cookie-cutter chain hotel feel nor is it a --star luxury hotel feel. this is a big city boutique hotel so it was no surprise that the rooms were on the tight side. the ---- is architecture dictates the space allocation to a certain extent which means small rooms but no smaller than at many other city hotels. the bathrooms have a sliding rather than a swinging door because the hallway is too narrow. cool door but zero sound privacy. the heating and cooling units below the windows were noisy and not functioning optimally. we stayed there after the hotel had only been open for a few weeks and management knew there was a problem with this and was working on it. our lakeview junior suite was a nice corner on a high floor which we were given as a free upgrade perhaps because im a member of their loyalty club. i was with my husband and two children so having two full bathrooms in our suite made getting out the door in the mornings much faster. ask for a room away from the elevator to avoid hearing a very loud ding every time it stops on your floor. very comfortable king bed not so comfortable (to be expected) pull-out sofa bed. room lighting was a bit dim and should be augmented. room design and colors were interesting trendy. the very young staff usually was pleasant and tried to be helpful although some seemed inexperienced. although there was a bellhop at the front door loading and unloading luggage from cars no one ever offered to bring our luggage to the room. housekeeping was generally very good but one night when we got back to our room it hadnt been touched. after notifying the desk we had to wait a while before housekeeping arrived. second floor business center has big imacs but dial-up internet service is very slow. having a very good coffee bar elaine is off the lobby was much appreciated. would i stay here again? yes. when i want to be in a real neighborhood not in the middle of downtown or a tourist area but still having plenty of action nearby hotel lincoln fits the bill.',not_happy
id12783,' i usually visit nyc twice a year to see my family but i had a convention to attend and work was putting me up in a hotel so i decided to stay here because of the reviews. i am so glad i did! i came her with my wife...to make it a weekend getaway as well! no complaints about this hotel. great location in the city subway stations just a few steps from the lobby ----- minute walk to time is square or -th avenue shopping - minutes from empire state building or bryant park macy is across the street. from check-in to check out staff was friendly and courteous. concierge was helpful to help you get around the city. cleaning staff was friendly...even noticed a light bulb outage before i could mention it and had the light bulb switched! rooms were great - couldnt even here much noise from the streets great comfortable bed bathroom and room was clean! didnt visit the gym went a few blocks over to the hell is kitchen crossfit or the restaurant in the hotel too many restaurants in nyc to try! there was a street fair on one of the days of our visit right on -th ave...neat to be able to enjoy! would greatly recommend peter luger is steakhouse if you are into steak...hands down the best steak ever. a little pricey...but well worth it for a once in a lifetime sort of trip. best pizza ever has to go to lombardi is in little italy! one of the very first pizza places in the us if i am not mistaken. i am also a huge fan of jamba juice...im a west coast guy at heart...best smoothies ever! junior is cheesecake in time is square had ok food and but their cheesecake was better than average. a good place for mexican in the ts area is blockheads on --th b-t -th and -th avenues...best $- margaritas in the city! all and all great place to stay with great staff location and the rooms are very clean and internet was available! cant wait to visit again without the kids!',happy
id12784,' i found there were good and not so good aspects to my stay - the hotel. the good: the hotel is located in an area close to everything. if you like being in the middle of the action then consider booking here. the free breakfast is a bonus although you may run into a full dining area and warm (as opposed to hot) food. the building itself is historic i like that. i pre-requested a mini fridge and got one. the bathroom was a good size. staff was pleasant. the not so good: my room had a view of a brick wall - alley. not the fault of hampton they cant control the buildings that are built around them. i assume a lot of the views arent great at this location. my room was sort of small but not too bad. the wireless internet went in and out for awhile they fixed the problem but it was a pain. too bad they didnt knock $-- or so off the bill because of it (i mentioned the problem a couple of times). my room had some noise issues - minor though just someone either in the room beside me or above me slamming a door. also if you dont need - want to be in the middle of all the action then consider something on the outskirts of downtown. id recommend this hotel if you first eliminated some of the other downtown hotels - usually theyre priced much higher making the hi a good deal. this hotel had good bang for the buck when i booked it but if i was returning to downtown indy id consider other options but id also be willing to stay here again if the price was right. so overall i guess id say it was okay or fine. i wasnt blown away or anything but it was a good stay.',not_happy
id12785,' we usually get by with very little and we do not expect anything from the budget places we travel to but this was an horrible experience and i just have to share it out of principle. during our whole stay there (-nights) everynight someone was screaming at the receptionist all night from about -am to -am. we could not get any sleep even with ear plugs! i believe someone was training someone else because we were being trained at the same time against our will due to the army-like shouting we have been exposed to. the manager (or whoever it was) was simply screaming at the employee as if he was an army general given absolute power over eveything and everyone just because they give them a few bucks per hour punching the counter and treating his employee like he should regret ever setting foot in this place. we dont know their story we should not know their story so why is he screaming it all night?! well we did regret staying there. a lot. especially while he was shouting : who pays who! hun!!! who pays who!!! to his employee. reminder captain manager sir: the customers pay the hotel to sleep...not to hear your power trip. you should be ashamed to be yourself do you understand!!? do you un-der-stand!? otherwise our room was clean and the staff was friendly. cant say anything about the other rooms but in anycase for this price (---$) you can find something much better elsewhere. just keep looking and avoid this temple of doom. good luck! : )',not_happy
id12786,' we stayed at the orchard hotel on june -- while passing through san francisco on a business trip to napa. the location was very central and it was easy to walk to many shops and restaurants. the hotel staff was extremely friendly and helpful at this hotel which strives to be a green hotel. our room was spacious compared to other hotel rooms ive experienced in san francisco. it was quiet and peaceful id stay here again. parking was $---day but i dont know if that is just the current rate in san francisco.',happy
id12787,' the courtyard copley square is a fantastic find. this was my first stay and i’ll definitely return. this is a boutique hotel and a nice change from the corporate behemoth across the street. the property is also a nice change from the usual courtyard “feel” because it’s not standard in any way. i was pleased that my room did not have the standard under the window courtyard air-conditioning unit that blows too hard. the courtyard copley square has the air-conditioning in ducts that are above head which kept the room comfortable. i liked that i could open the windows about three inches which allowed for fresh air to come into the room. my room faced another building which provided additional quiet and privacy. the room was very quiet for the three days of my stay. other reviews note the advantageous location. i walked pretty much everywhere i needed to go including over to cambridge for appointments. when i wanted to take the t i walked a few blocks to copley station. added conveniences include a nearby shaw’s supermarket where i bought fresh foods two drugstores and many area restaurants. one night i met friends for a pint at the irish pub around the corner where we sat at a table on the sidewalk. many reviewers complain about the size of the rooms. the rooms are small compared to most hotels in the u.s. i consider my room on the -th floor to be standard for european hotels and many hotels in new york city. however i was comfortable as a single person. i imagine that it would be a tight fit for a couple. the workspace was really nice and well lit. my room came with a comically over-sized flat-screen television. it was like being in a screening room when compared to the size of the room. there are drawbacks that are not deal-breakers but worth noting. the lighting in my room did not extend to the entry which is where the thermostat for the air-conditioning is located. since i don’t travel with a flashlight i had to use my cell phone to shine light on the thermostat in order to manage room temperature. the big annoyance was the internet speed. internet is included in the room rate but it was painfully slow. at times plugging directly to ethernet worked better than wireless. that was not however always the case. i’m not a heavy data user but even simple browser tasks just wouldn’t work at particular times. one other annoyance was that the advertised room rate that i book included “breakfast for two.” however when i got my breakfast certificates they were “breakfast for one.” the problem was that based on the advertised rate i invited a business colleague to meet me for breakfast. instead of fighting it i made alternate plans elsewhere. this hotel keeps a coffee and tea station in the lobby only in the morning. most courtyards have coffee and tea available throughout the day which is a nice feature. i heard other guests asking about that on my first afternoon at the hotel. the desk agent referred the guest to the packet in his room. it would seem that providing coffee throughout the day would be a convenience that the hotel management would see as valuable to business customers. i’m surprised that this feature has been overlooked. most of the desk staff people were warm and inviting. the restaurant staff were particularly friendly and warm. staff were readily accessible and easy to find because the hotel is small. i arrived very late so i called ahead from a connecting airport. information on my arrival was properly relayed to the person attending the desk and i was expected when i arrived. that was a nice touch after a long day of connecting travel from the west coast. i chose to stay at the courtyard copley square because of the favorable rate i got on marriott’s website. i’ll look forward to staying here again on future trips to boston.',happy
id12788,' this hotel is in an odd location. its kind of an industrial cross entertainment area (adult). however the sports arena is right there. it can be very tricky to get to especially at night and during rush hour. the room we stayed in could use some updating. the carpets are worn out and i didnt feel comfortable not wearing sandals. the bathtub faucet was broken and ready to fall off. it was fairly quiet so that wasnt a problem. the housekeeping staff quickly fulfilled a request for foam pillows. the pool was heated and easily accessible however small so it filled quickly to capacity. a strange thing is the cement walkway that leads to the pool has several joints that have heaved so that there is a trip edge between the two but instead of repairing they just painted it yellow as a warning. probably the home office has never seen this because this is a lawsuit waiting to happen in california! the complimentary morning breakfast was as my wife and i agreed serviceable . so overall i dont know if i would stay again. perhaps if they replace the carpets in the rooms. in fairness my wife says i am being a little harsh but this is my opinion.',not_happy
id12789,' this place is a gem. the entire staff from top to bottom could not have been more accommodating. always a smile and a few kind words and great concierge service. the location is also terrific centrally located with lots of restaurants and historic sites within walking distance. highly recommend.',happy
id12790,' this hotel is our home @ san antonio tx. is close to seaworld has a great hot breakfast pool. my children love it',happy
id12791,' my family had a total of four rooms which i guess was a little too confusing for the staff as my two bags were sent to two of the other rooms each on different floors. fortunately my family had them so i didnt have to stress for long but when the front desk called to ensure that i received my luggage and i told them no their only response was that they were very busy. i thought that at least an im sorry about that would have been nice. or perhaps an offer to help me locate them. i was very disappointed in the attitude. the room itself was modern roomy and comfortable and the hotel is just a short cab ride from just about anywhere. the on-site restaurant was excellent but my favorite part of the room was the wonderful steam shower. (my teenage daughter liked the bath tub in the middle of the room where she could watch both the bedroom and the bathroom tv at the same time.) im glad i got to experience this gorgeous and trendy hotel once but i dont think ill return.',happy
id12792,' i rarely stay on the east side but if you need to be on this side of town this is a charming antique building offering the usual hilton service and quality. we were upgraded to a suite - very nice rooms; the only downside was our room is balconies were being renovated and were therefore inaccessible.',happy
id12793,' this is a wonderful hotel that is similar to many classy european hotels. the room (--) was elegant and clean and the location was perfect. the only negative aspects of our stay were the construction across the street (noise) and the fact that the monkey bar was closed for renovation (no mention of this on the hotel website). if you stay here...ask for a room away from the street to avoid the construction noise.',happy
id12794,' this place advertises that it has views overlooking the riverwalk river and city. not true. when you check in they say they have no rooms that overlook the river. i booked a room for my daughter and her husband for their honeymoon night on july -th. this was explained to the hotel very clearly in the reservation...i specifically requested a riverview if available. at no time did they let us know that not only were they not available they do not exist! further when you park you have to swipe your room key...every time you do so it it $--.-- (yes ten dollars) added to your bill. that is another thing they conveniently forget to mention in your reservation confirmation that there are parking fees. it was stated in writing that this was a gift from me and for what...seems these idiots could have notified that there might be some additional charges to my card. also because the kids didnt have a credit card to secure the parking fees the hotel first stated they wouldnt be able to give them the key; they did finally relent. do not stay at this place unless you plan to double your room cost with added parking fees! oh btw as to the riverview it seems they do have a kind of patio with a few chairs tables and umbrellas that ostensibly provides the riverview.',not_happy
id12795,' good location close to all of the downtown hotspots staff was excellent',happy
id12796,' just got back from the algonquin. chose this hotel for location and price. travelzoo had a great rate of --- with continental breakfast. we were worried about the construction next door as mentioned in recent reviews. when we arrived the woman at the desk asked if we minded waiting a few moments because she wanted to put us in a front room to avoid the noise from the construction. we did not mention anything first to her and never heard noise except in the dining room in the morning. everyone was very nice at the reception area. the lobby is vintage looking and my husband felt it to be depressing and dark. (it has been renovated to look this way) i liked the vintage charm. the room was pretty small and i actually had some difficulty putting my cosmetics out in the bathroom however everything was new and very comfortable. the bed and linens were very good. the location is fabulous. i would definitely stay here again at this rate not sure if it was a lot higher.',happy
id12797,' i only stayed there because the other short term choices did not have private baths. the best i can say about the belair is that the staff was friendly and helpful. for starters you have to provide your own tv. if you want reception you have to order your own cable. the building is old and stinks of mildew and mold. under the bathroom sink the wall was full of black mold. they gave me a room two floors above a next door bar that on weekends had music blaring. for $--- a week it was not worth it.',not_happy
id12798,' the jefferson had a --mm renovation a couple of years ago and they did a magnificent job. rooms are very well appointed to the point of a tv imbedded in the bathroom mirror. everyone at the hotel was warm and friendly the service was quite outstanding! would highly recommend!',happy
id12799,' for the business traveller this hotel does not offer the amenities conducive for an efficient business trip. it seems fine for the leisure traveller but expensive for the experience. there were several issues earning a less than stellar review. the internet connection fee is expensive and connection speed and reliability is only average at best. the connection system has a tendancy to double-charge so check your bill. the in-room desk arrangement and chair are neither ergonomic nor comfortable. there are no coffee makers in the room necessitating an unnecessary trip downstairs to get free coffee in the morning when one is preparing for the work day. the hotel trys to portray a hip feel but turns out to be more ikea than trendy. additionally having the lounge in the registration area is disconcerting due to noise and traffic congestion. finally the restaurant is a bit pricey and the food is only average at best. on the positive side the hotel is conveniently situated and the staff very friendly.',not_happy
id12800,' we stayed overnight at this property the staff was very courteous and friendly and the property was very nice. the hotel could be updated but the rooms were clean.the grounds were lush and had great views of the marina on one side and bay on the other. a park is across the street for leisurely walks and picnics.',happy
id12801,' the location of this hotel is incredible. easy walking distance to the --th street mall and many many restaurants as well as the convention center. rooms were clean and housekeeping was prompt with cleaning rooms. they did seem to be a bit stingy with the towels for the bathroom. three people...three towels...that is it. we were on the --th floor with nice views. i appreciate that you can open windows to get fresh air. the water pressure in the shower was fine but the sink pressure was almost non existent and was either hot or cold...no in between. you can get high speed internet for -.--....but as we had two computer for work you are charged -.-- for each computer. also temperature in the rooms is difficult to regulate. it is either hot or cold. overall beautiful hote nice amenities and a friendly staff. overall the staff was attentive the rooms clean.',happy
id12802,' the hampton inn in burleson texas was just awesome. i have stayed at this hampton inn before and was just as pleased this time as the last time. the room was clean and comfortable. i love the beds. the staff was very helpful and nice. i will stay in this hotel again when i am in the area.',happy
id12803,' recently went to chicago for the weekend. the hotel is located just - blocks from michigan ave which made it an easy walk. i checked many hotel prices in the downtown area and the acme hotel was the most reasonable. it nice and clean with a very friendly staff. will stay there again when in the area.',happy
id12804,' great location large room with small serving area that included bar sink and glasses. only downfall was the refrig. seem to have not been working well and the room could have been a little cleaner (band-aid was still stuck on the bathroom floor). even though the hotel was not sold out we could not check in until -:--. our luggage was stored as a courtesy until our room was available; however it was a little bit of an inconvenience. metro was under the hotel which is why we choose this hotel and was a huge benefit since we were traveling with our kids this trip. the convinces of the metro is why we would stay here again... and plan our trip around the check in time.',happy
id12805,' this is a stately and excellent hotel in the center of boston is most interesting area. my wife and i stayed in a one-bedroom suite which was perfectly appointed and arranged and the beds and furniture were very comfortable and everything was spotlessly clean. the staff bends way over backwards to be helpful and friendly from the front desk staff to all the hotel support staff. i would have to say that there is no better place to stay in boston in our experience. the food was delicious and the entire stay totally enjoyable.',happy
id12806,' my fiancee and i spent - nights at the w san diego this past december. weve both stayed in a lot of hotels and ive stayed in - different w is. this was by far my favorite of those - w hotels and one of my most favorite hotels in general. i feel many of the negative reviews here are off-base ill explain further at the end of this review. first off w hotels are modern-chic hotels with tasteful decorations large lobby areas luxurious rooms with extra comfortable bedding and signature bars-restaurants. the san diego location is no exception. the oversized multi-story lobby area is shared with a small bar and has lots of comfortable seating and during the day projectors play different soothing scenes on the wall above the bar. the hotel is centrally situated a few blocks from the restaurant-filled gaslamp district in one direction a few blocks from the waterfront in another and about -- blocks from the highway in a third direction. besides the gaslamp area and the restaurants in the hotel there are several small eateries in the area immediately around the hotel. the colors and decor of w san diego are marine-themed and the bed and bedding were as comfortable as every other w ive been in. luxurious fluffy down pillows comforters etc. a very nice bathroom electronics and furniture completed the effect. a small chalk board is a cute touch and their loungey theme cd playing in the room when we walked in was also very nice. the multiple bars and lounges in the hotel are popular; we arrived on a saturday night and the lobby lounge was full of beautiful lounge-goers drinking expensive cocktails. we felt underdressed and dirty in the travel garb we had been wearing for the last - hours but quickly showered and changed and joined the beautiful people for dinner and drinks ourselves. service was impeccable. very fast check-in nice staff polite and helpful valets and bartenders. the airy fitness center has an opening to the outside overlooking the pool and is available -- hours. the latency of the in-room internet connection was very good as was its speed. now to address the complaints that make for the see-saw rating on this hotel. i feel some people dont bother to read what w is about before staying here and expect red-suited bellhops and obsequious doormen for this price range. however this hotel is catering to the clientele that doesnt want all of that and instead wants fashionable chic modern efficient and beautiful. w hotels including this one are not old-style hotels with fawning staff and floral bedspreads. for that sort of ambience look elsewhere. if hip is something you want to replace rather than be this isnt the hotel for you. a number of people have complained about lack of food in the immediate vicinity; these people apparently didnt go outside the hotel. there were at least - eateries within -.- blocks of the hotel including thai and two deli-coffee-shops. the north end of the gaslamp district is maybe a -- minute walk away if you move slowly. the hotel is area is choice: not so close to the action as to be noisy but close enough to get there quickly. all of the staff we dealt with were helpful efficient and pleasant. absolutely no complaints from our stay. minor quibbles with the hotel: - really expensive valet parking ($-- a day or so) but it does give you in and out as often as you want. all the major downtown hotels in s.d. charge like this so this isnt w is fault. there is cheaper self-park nearby if you plan to come and go only once a day. - expensive food and drink. not at all unexpected in a mainline hotel and the drinks were normally priced for a lounge environment so not a quibble as much as an observation. - restaurant food was good but uneven some dishes were stand-out others were pretty but uninspired. not surprising in trendy restaurants but be prepared. breakfast was very substantial and very good. i would happily stay here again.',happy
id12807,' the hotel staff was more than helpful and accommodating in every sense of the words. always smiling courteous and i enjoyed my stay tremendously. it was all about the service. the hotel itself could use a bit of updating. we had two rooms--one better than the other. we had no full length mirror in our king room which doesnt help when you are trying to make sure of your attire and it was considered a deluxe not in my opinion. the white upholstered furniture was not clean it was covered with stains in both rooms. i was disappointed that the newspaper which is listed in the amenities was never at the door in the - days i stayed. each evening we would gather in the bar area prior to going out. great staff. the bar itself doesnt have much in ambiance it could use some intimate lighting they didnt restock the bar snacks for - days and the club soda was flat. in conclusion if you only had to rate the hotel strictly on its staff they have my kudos. but hotels arent just about the staff. the food was marginal and who wants to see dirty upholstery? the ac units were awesome quiet and efficient which allowed for a nice sleep.',not_happy
id12808,' this is my second time at the normandy inn. i was really impressed with their newly renovated rooms - fabulous especially at the price! i only paid $--.-- over a weekend. the previous time i paid $---.-- when i was in town for business. this is low compared to what the every other hotel in the city was charging. the staff were super friendly. looking forward to my next trip.',happy
id12809,' we had an overnight stay at the palomar recently and were quite pleased with the comfort location and had small plates for dinner in their adjoining restaurant. it was delicious! great service good drinks more than ample servings definitely worth the experience.',happy
id12810,' this hotel is located about - mile from downtown seattle. my daughter is attending seattle university and the hotel is right across the street. it is - years old very clean and spacious. they include a deluxe continental breakfast with make your own waffles. no breakfast meats or eggs but enough to fill you up. ihop is right next door if you want a heavy breakfast. this hotel offers so many conviences that i would stay here again over being in downtown like i normally stay. they have a large shuttle bus that holds -- passengers that leaves the hotel every -- minutes to drop you off to places like the wharf pike is market downtown and even to qwest field for the seahawks game. they will also pick you up when you call them up to at least --pm. they have a complimentary laundry area business center with printer (very convenient for web check-ins) coffee in the lobby and a big screen tv in the lobby and lounge area to relax. the staff and drivers are very friendly and helpful. they offer discounts to seattle u parents. parking is $-- a day. i was very staying here!',happy
id12811,' just returned from a - night stay at the staybridge suites times square with a friend from the moment we entered the hotel we felt comfortable the guy on reception was so and upbeat we immediately felt welcome. we arrived thursday and attended the free evening buffet with drinks (you dont usually get that in ny) which was great as we had just arrived after that we went to the nearby duanne reade for some milk and nibbles. our room was amazing two double beds kitchen area with full size fridge-freezer and everything you could possibly need the bathroom was plenty big enough with a shower in the corner and the water was always hot. we always had clean towels and our cups and coffee maker were always cleaned while we were out. breakfast was fine and we always found a table to eat it didnt need to take it to the room although some people chose to do so we found it an opportunity to chat to other guests. i had noticed before leaving the uk there were comments about the street the hotel was in as two females on our own we felt very safe and never once felt threatened or uncomfortable the shop selling sexy lingerie and sex toys made us laugh not that we went in just what we saw from the door as we passed and in the window! the parole office was just another place no shady characters around that i saw but then i wasnt looking to find anything wrong with the area!! we didnt find it noisy at all and were on the --th floor overlooking the port authority bus station. i would definitely stay here again when visiting new york city as it is centrally placed and one of the most welcoming hotels i have ever stayed in and i have stayed in many hotels around the world. an absolutely fabulous hotel!',happy
id12812,' the place as expected king bed with full kitchen everything is fine we booked a room for - nites thru priceline for $-- per night so no complaining on my part. room is clean-neat even tho close the i-- but no car noise as we can hear from the room.',happy
id12813,' just got back from the beautiful ritz carlton hotel. the place is great the staff is helpful getting a taxi is not a problem. however if you are on holiday it does get a bit pricey paying $-- for a cab ride during the day and $-- again in the evening. in the end we felt that we should have gone for something more central. tried to figure out how public transport works but it was not easy. subways looked dirty and empty buses only except change. we stayed in new york for - days and found ourselves going to upper manhattan every day as there is not much to do in lower manhattan. on the positive side you do not have to get up too early to join the queue to go to the ellis island and statue of liberty. by the way you need to buy the ticket before joining the queue common mistake. the ticket office is not clearly labelled. it is only after about an hour and a half that you will face the sign saying you need to have a ticket by that time you are almost there! in my opinion the hotel is more for business people with wall street being just around the corner. little italy is not far restaurants are good but not much to see during the day... for anyone booking a holiday to new york do not book transfer with super shuttle. first you will have to wait for the bus then they will be driving round and round for about -.- hours trying to fill the bus they wont leave the airport area until it is full. after - hours flight the last thing you want is to spend - hours driving around the airport buildings( going back they never picked us up thanks to the porter at the hotel who warned us that it was a common problem and tried to call them that we finally got a private car that was about -- minutes late.',happy
id12814,' i wasnt expecting much this being a hard rock brand. i have stayed in chicago a number of times at a variety of hotel on michigan avenue and i didnt even really know where this one was because it is rather south of the main retail action. i was in town for three days for a convention so i bucked up and checked in. the decor is very modern but dark. the rooms are elegantly appointed and average size for a chicago hotel room. the bathroom looked brand new and was quite spacious. the exercise room also very dark but empty throughout the entire weekend i was there. one of my only complaints is the overwhelming smell of greasy chinese food in the elevator bay on the first floor during dinner time. the restaurant must not have very good ventilation. the conference rooms were spacious but freezing cold (it was in the --s outside). all in all the service was very good the hotel was lovely spotlessly clean and it was a pleasant surprise. no neon lights or overhanging david bowie outfits (all the memorobilia was tastefully suppressed under plexiglass). i would stay here again.',happy
id12815,' we have stayed at hyatt hill country resort two times within the past year and both times we were blown away by the sheer friendliness of this place. at every touch point the service was terrific. it started with my call inquiring on the cost of a suite with adjoining double room i received top notch assistance and advice with the booking. then when we checked in we were greeted by sincere warm faces at the front desk. and throughout our stay it really was service with a smile. when we called down for xtra towels we received them promptly. followed by a phone call to check to see if we did receive them. my teenage daughter and her friend were in -th heaven roaming the property hanging out in the lazy river eating smores around the firepit. what is not to love? the master bed mattress and bedding were so comfortable the robes provided to all guests the portico line of personal care products that smell wonderfully of eucalyptus the quiet room! even though our suite faced the busiest front section of the hotel we did not hear anything through the windows. for those who want to escape from children (not me of course) there is a lovely adult pool with waterfalls! there is also a wonderful spa on premises once you pay for a treatment you have access to the locker room and the private pool all day (i think kids have to be -- plus to receive treatments). all in all my family highly recommends this hotel when you are visiting san antonio or just wanting a brief escape from the city!',happy
id12816,' can not say enough about the crockett hotel in san antonio texas. was greeted by a very friendly manager at the desk. we were treated like royalty. the hotel was lovely and our room was super clean and furnished nicely. we requested a view of the alamo and wa given a room that looked right out on it. location was perfect. close to everything. breakfast was much much more than we expected. eggs waffles sweets yogurt cereal and a variety of beverages. wonderfull fresh fruit tray. i would recommend this hotel to anyone for a very peleasant stay.',happy
id12817,' made a bid on priceline for $-- and ended up here just for one night. overall it was nothing amazing but it wasnt bad neither. check in was quick and easy....ended up in a nice clean room with a decent view. to me the place seemed nice and up to date. yes some of its age did show but nothing ridiculous the goods: - location was easy to find right in the middle of downtown. - service was good and staff was nice all around - clean room and overall clean property the bads: - my friend complained of bed bugs wasnt an issue for me - one of the - key cards didnt work - lots of different food stores to choose from but they all close too early - $-- for parking!! valet was always prompt but still $-- dollars?!?! - wifi was kinda slow this is a problem seeing that you have to pay for it! overall if i bidded and ended up at this hotel again i wouldnt complain too much but otherwise id probably stay at another place first before returning here.',not_happy
id12818,' disappointing three-night stay at a historic popular and well-rated hotel i selected to get away from a bustling conference location a short walk uptown. the iroquois is quite pretty and in an excellent location. the staff was pleasant. yet for me it’s all about the details and no one seems to be setting best practices or minding that existing protocols are followed. upon arrival which unfortunately coincided with the beginning of superbowl xliii i dragged my roller bag up the four steep steps as no doorman was in sight. naturally he turned up as i finished my check-in and offered to help me take my bag upstairs in the elevator. i pointed out the irony and he declared that he was the only one on duty that night. the bedroom looked comfortable although short on power outlets; but my first observation of the bathroom revealed both hair and stains on the sink – yuck. attempted to call down to the front desk to request the wifi code and the handset of the cordless phone didn’t work. in the morning i experienced a clogged tub drain as water pooled to about - inches while i showered and i then found that the light on the make-up mirror (a nice touch) was burned out. i reported all but the soiled sink (which i wiped down myself). the phone and tub were fixed by the next day but not the make-up mirror. on the second morning a random extra box of hand soap was left atop the minibar where it remained despite at least a couple more housekeeping visits. curiously too housekeeping seemed compelled to turn one set of blinds up and one set down when closing them at the end of each day. and the decorative bolster pillow which during the day rested atop the bed pillows was placed on the floor during turndown – again yuck. one last note which is meant only to be factual and not critical: if you need to be able to personally control your hvac this is not the place for you. the system is set to heat during the cold months and despite setting the thermostat to -- degrees the room temp nonetheless hovered at around -- a little to warm to be under a down comforter on even most winter nights. windows of my --th floor room of course were bolted shut according to fire code requirements. i may have been the only one in the city to appreciate the snow and temperature drop!',not_happy
id12819,' a very ny style hotel. we stay one week in agoust ---- a couple with - years old boy. we love the locationlower east sideno turistic place. walk distance from cool boutiques restaurant and bars. there is a small pool on terrace. we dont like the breakfast and generally the foodbut it is pleanty of small and nice restaurant on the street. at the end we enjoy our stay at the hotel and we reccomand if you want a different place in a nice area.',not_happy
id12820,' we took the train into chicago and took a cab to the raffaello. when we walked in the door we received a warm and genuine welcome from the concierge that set the tone for the entire visit. not only was she a great help but every staff member we met made an effort to make our stay pleasant. the location right next to the hancock building is fantastic. it is central to most of the shopping on the mag mile convenient to the restaurants and sites in the downtown area. the suite rooms were wonderful clean and comfortable.',happy
id12821,' we chose casablanca for our anniversary trip to new york because it is our favourite film! however we were delighted to find that this hotel also lives up to its many excellent reviews and indeed exceeded our expectations. apart from the great location just off times square (though providing an oasis of calm) we found the room and bathroom comfortable and spotless the staff efficient helpful and charming and rick is cafe a real bonus with its breakfast buffet drinks and cookies and evening wine and cheese. the casablanca made our first trip to new york really special and we cant wait to return.',happy
id12822,' we literally stumbled onto this new hotel and development on the way to a different hotel for a staycation. perfect retreat situated on a hillside where the entrance is on a middle floor looking out over a group of italianate buildings connected by a plaza. we love our city but since we were getting away we enjoyed the illusion of being somewhere totally removed from san antonio. the room was decorated in light colors and sophisticated finishes. and the staff was welcoming but discreet. the restaurant was so outstanding that we ate there for - dinners in a row. there again the staff was topnotch clearly well-managed and trained by a seasoned restaurateur whom we have known from previous places and were delighted to find at sustenio is. well be back and well bring our friends!',happy
id12823,' stayed here for four nights and was pleasantly surprised. beds were very comfortable staff was friendly and the breakfast was above average in my opinion for a continental breakfast. hotel is located in a convenient location. no complaints what so ever.',happy
id12824,' stayed at the dana for - nights from ----- aug. loved the position of hotel close to sea world and right on the marina. the kids loved the pool and spa. had great breakfasts and dinners every day at the blue pearl eatery.would recommend to anyone looking to visit san diego.',happy
id12825,' very bad experience. we had to call --- as a woman in the next room was screaming help me help me . we called the front desk first and - teenagers from the front desk came and knocked on the offenders door. after they left the woman kept screaming and we called ---. the police came and tookthe man in their car. however the woman had taken off and so they could not hold him. they brought him back. we chose not to stay as he knew we were the people who called the police. the hotel did nothing. they never even offered to check the offenders room that they were gone. they refused to give us our money back. the econo lodge head office also did nothing. they said they could do nothing but put in a report. we will no longer stay at any econo lodges. there are many other hotel chains out there. i will put this on as many sights as i can. i feel if our safety was in jeopardy econo lodge has responsibilty and they are useless.',not_happy
id12826,' i think it is a little overpriced but we were minutes from downtown san diego and attractions. staff were very nice. the hotel is surrounded by a bay and is walking distance from the ocean. id stay there again.',happy
id12827,' i stayed at the hilton ---- - ---------. when i arrived i was surprised that i was upgraded to an executive suite which i didnt request! the room faced the st. john river had a balcony and was beautiful and clean. the room also faced the freeway but i never had any problems with noise. i even left my balcony door open most of the time. the ruth chris is awesome! there is a water taxi that comes to the hilton that will take you from the hilton to the river landing. the hotel is also in walking distance to the chart house and river city brewing company. i cant wait to go back next year and i will absolutely stay at the hilton!',happy
id12828,' this was a last minute trip and the rates were great. overall hotel solamar was great. the staff was professional and friendly. the bathroom didnt have much lighting and no vents in the bathroom but the room and the hotel was very clean. id stay here again.',happy
id12829,' clean spacious rooms comfortable beds. everything is stylish and up to date. hot breakfast was good too. highly recommended ($--- for a double queen room)',happy
id12830,' it only received one bubble because i was unable to give it a zero!!! this hotel was completely run down on the inside. upon arriving there is no parking provided as it claims there is. also once you pay to park on the beach a few blocks away (where you cant park between ---am) since there is no street parking within about - blocks (hello im carrying luggage!!!). then you get into the hallway which is missing ceiling tile and a wall panel (so there is a hose sticking out and you see baseboards). then you pick up a phone which the manager-owner tells us to go up to room - (after only taking my name to make sure i had a reservation) and says that when i get there to press ---- to enter. hello how original???? and this is what keeps the room locked with all my stuff in it??? how many people whove stayed here before would know this? then when we walk into the room there is - holes in the ceiling with toilet paper stuffed in it to conceal one of them. also the place was extremely dusty on the desk and nightstand. the ocean view i paid $--- for one night was a - wide by - tall window that was hard to open. oh yea and i walked into the bathroom where the shower was leaking and there was a red party cup that had a open bar of soap in it. did someone use it already? did they even clean the shower? then i had to think are the sheets under there even clean? basically i called up hotels where i booked and left that place within an hour of arriving. stayed at a very nice travelodge on pico & -- or -- for less than $---. i should have listened to the only other review on this site that said to stay somewhere else and by the way the pictures on the site (hotels) are not representative stay somewhere else yuck!',not_happy
id12831,' a hotel stuck in the -- is decor of seaside kitsch. could use a complete walls-out renovation. however if you want basic amenities and a good location as your base to explore downtown and the harbor areas of san diego it is a good value. you dont really need a car--you can walk to the train station and catch one of the city is great trolleys to anywhere youd like to go. we used it daily and bought a pass for $--. went to petco park for baseball games to old town for browsing and shopping even jumped off at different stops to explore other parts of the city. hotel is across the street from anthony is our favorite local seafood place the ferry to coronado historic sailing vessels like the uss midway carrier and more. nice walking paths long harbor drive to look at the sailboats and fishermen on the piers. a few blocks walking takes you to the heart of downtown or you can always take the trolley to the gaslamp quarter. hotel--not the greatest but it gets the job done because of the location and generally low prices.',not_happy
id12832,' my briefcase was gone when the conference room was cleaned overnight even though it was multiple days in the same room and i lost all my work. i ordered tuna at the restaurant- it was so disgusting i feel sick just thinking about it. the waitress literally rolled her eyes when we ordered then brought the wrong food. i called to complain afterwords and i got a oh that is too bad. well thanks a lot!',not_happy
id12833,' my husband and i traveled to indy nov. -th for a doctor is appointment. we book a room at this hotel and i must say i was very pleased. the price was awesome the staff was awesome the hotel and our room were very nice and clean and the breakfast was super :) will absolutly stay here again!!!',happy
id12834,' we booked a --bedroom suite. each bedroom had its own bathroom making it easy in the morning to get ready on time. there is a free wired internet access (in - of the bedroom) and unfortunately no wifi in the room but only in the lobby (where there is also - computer and - printer). the living room is huge with a fully equipped kitchen. the hotel is near the shopping area of houston and if you take the tram to the museum district you will pass a supermarket called “fiesta” where you can buy all you need to prepare your own meals. the hotel as an outdoor pool on the -rd level – we did not try it but had a look and it seemed quite big. the breakfast is free but does not offer a wide variety of food. we also had - tv in our suite (- in each bedroom + - in the living room) but no lcd. the staff is really helpful. if you want to see the water wall take the bus -- which is stopping not far from the hotel and get out at hidalgo @ mccue stop (about -- minutes from the hotel). it is quite far from the center of houston but worth a visit. you can then go shopping into the galleria mall just opposite the water wall.',happy
id12835,' i had a massage at the spa at the brown place. the staff was friendly and professional. the facility was elegant relaxing and well stocked with personal amenities and refreshments. the massage was excellent. after my massage i stayed for the afternoon tea. it was a perfect way to spend an afternoon.',happy
id12836,' what else can one say? great location free hot and cold breakfast ---- coffee (and it is good coffee no less) friendly staff highly competitive prices for the area good sized rooms for nyc widescreen tv (hd on some channels) free wi-fi spotless rooms etc. it is not a -* property but i doubt many people going to times square are there to bask in the room and order $--- room service dinners for two and $-- each breakfasts. i did not find the room at all noisy -- in fact there was a teenager outside my room on her cell phone much of the night (in the hall talking to her boyfriend presumably for privacy from the family) and i only heard her when i opened the door. any down sides? only one -- the free wifi cuts out after about -- minutes on ipads (both mine and my wife is) though it doesnt on a computer. (i have found this at one other hotel in the past; i suspect it is a technical issue in the passwording process.) best in class and my choice in the area period.',happy
id12837,' stayed for two nights in apr --- --th. booked on hotwire for $--.--. we had a bayfront room that you walk onto the patio and into the water of the bay we paid to upgrade to a water front room at check in for an other $--.-- a night. best of all is there is free parking and with the bay front rooms you park right at your room. the room was a good size and it had a fridge in it. this room still needs to be updated and the shower did not drain very good at all. the room was clean and had a very good a-c in it. it is close to belmont park and to the beach it is walking distance. the seals at the hotel is cool as well. overall this is a nice place and will be even better when the upgrade is done.',happy
id12838,' my husband stayed here a few days ago to watch the ryder cup and woke up to a - inch roach resting on the room curtain. he switched rooms immediately. he said the room was gross. he did check under the mattresses for bedbugs and there were none. he dictated this review to me and added you would not have been able to sleep here.',not_happy
id12839,' just finished a - night stay here for a conference. my room was clean very comfortable bed a work desk and a small couch. nice but really not that different from say a courtyard mariott. yes it is near the airport and you can hear the airplanes but it didnt bother me. shuttle bus runs every -- minutes or so to the airport but if you are travelling light the weather is good and dont mind a -- - -- minute walk that is actually dooable. i jogged each day around harbor island and that was great - there are numerous park benches to sit and enjoy the views of the bay and downtown. the gym is in the east tower and is a good - minute walk from the west tower where i stayed and is an extra charge even for guests. they call it east and west tower but really they are pretty much - completely seperate properties. internet access is extra like $-- or so a day. in summary a good hotel with convenient airport access in a beautiful location but in all a little pricey for what you get and typical of full service hotels you have to pay for extras like gym and internet access (no free continental breakfast here)',not_happy
id12840,' the convenience of the conference center being right next door is invaluable! several restaurant choices onsite - bars and a starbucks in the lobby! the views from the higher floors was awesome! the peaks lounge at the top of the hotel is a great place to view mountain sunsets!',happy
id12841,' in the early stages of planning my trip chelsea pines inn caught my attention due to the great reviews on tripadvisor. ive been fortunate enough to have stayed in many hotels in many countries over the past six years & have always preferred the small & unique rather than the big & brassy so this hotel sounded just right to me. i didnt really expect it to be as good as the reviews but i thought that any hotel where the staff considered a cat as one of their own couldnt be all that bad. i was really looking forward to my six night stay & the minute i stumbled in the front door a very weary traveller to be met first by charlie & then by troy i knew that my instincts had been spot on & that id made the right choice. i couldnt fault anything about the hotel the staff (including charlie) the amenities or the fantastic location; they were all so much better than i expected. and for the first time ever when staying in a hotel i didnt want to leave & was really not ready to move on to the next stage of my trip once my visit was over. i thank charlie jay & every one of the wonderful staff who all went out of their way to do anything they could for me for a wonderful stay. ill be back.',happy
id12842,' for someone over -- who is from a small mountain town (and therefore not up on trends) this property was a bit out of my league. the feel of the place and the look of the room made me think of being in the in crowd and architecture digest respectively. the check-in service had its ups and downs. ups: we were offered water when we pulled up and someone immediately came to take the luggage out of the car. the front desk was efficient as well. the down: we were not allowed to use a luggage cart to take up our suitcases due to insurance reasons. that is hogwash! i usually use other hotels luggage carts with no problems. they just wanted the bellman to get a tip. there was always someone to open the door. at night there was even a bouncer near the elevators to our room so that someone from the public bar wouldnt stumble upstairs by mistake. the bliss spa was again wonderful (went there last year). had different treatments this year and still pleased with the facility and service. wish the hotel wouldnt charge $-- for overnight parking though. the location is nice if you want to be near navy pier and the lake. it was only --- blocks from the magnificent mile so good shopping is nearby. the concierge is very helpful - they even had a shopping map of the area! the rooms were very fung shwei (spelling?) the colors were white and black. the bathroom was not fully enclosed. there were wooden shutters that opened to the bed area and the door was a sliding wooden one. not the best if you want privacy in there...we used the incredible showers with eucalyptus in the spa so this wasnt a problem. the beds were nice. the goody bar was very expensive and included some items that you would not want to explain to kids if they found them...all in all a good stay if you can get a good rate like we did. wouldnt pay the rack rates which start around $----night. we paid under $----night as a special promotion. would recommend for a romantic weekend or a girlfriend spa weekend.',happy
id12843,' this motel has a good location -- within a mile from ft. bliss and from the airport. the room was clean and included a mini-fridge and a microwave. the room was pretty basic and small but it is a budget hotel. the hotel advertises a continental breakfast but that means coffee tea oj and some very mediocre donuts that quickly ran out. it also advertises a heated pool but the water was quite chilly -- surprising considering how hot el paso is. it has some nice palm trees around it but unfortunately is right next to a very busy thoroughfare. worst of all the second night we were there the pool was only half full of water and the third day it was closed altogether for repairs. service was very good; extra towels were quickly brought and the maintenance man quickly provided a new remote control when the old one didnt work. one odd thing -- by booking through expedia we actually got airfare plus this hotel for $-- less per person than if we had just gotten airfare alone! i dont understand that all -- it was like being paid to stay there -- but it was ok by me!',not_happy
id12844,' i booked hotel for - nights stay via priceline during new year. the price is amazing for the location and rooms. we got a free upgrade from studio to junior suite which include kitchen and appliances. the hotel is about -----min walk to grand central. mcd and subway just -min away. the hotel charges extra for wifi but mcd downstairs have them for free.',happy
id12845,' we stayed here for a quick overnight trip to nyc. the hotel is in a great location very close to times square and all the action in nyc. the rooms were a little small but super clean and by ny standards on par with most hotels in the area. the staff was very friendly and the door men and bellmen are super helpful and friendly. i have paid twice as much for other hotels in the area and was half as satisfied with my stay. i would definitely recommend this hotel to friends and family and will certainly consider staying here again on my next trip up to nyc.',happy
id12846,' we had a great stay at the hilton in times square and will be going again in december. the room was very clean and the bed was very comfortable. i requested a room on a high floor facing --nd street having been prompted by earlier reviewers. it was quiet and the location is excellent. the reception staff were also very pleasant.',happy
id12847,' while on golf trips ive stayed in many places in san francisco and have stayed here often. i can honestly say this place is above par. tyler raymond and nicky lead a great team in providing excellent service. raymond is an excellent source of knowledge on local attractions and how to get around town. it is clean and recently renovated with more to come. free parking is a huge plus. the location is excellent: a quieter part of downtown san fran just outside the east gate of the presidio. handy to - golf courses: presidio lincoln park harding park. for the past few years this is where i stay. repeat guests is highest compliment for any hotel-motel.',happy
id12848,' i was in san fran on business and stayed at the westin st. francis for - days. then i moved to the donatello to save some money for an extended vacation. all i have to say is that the donatello had much larger rooms and more accomidating than the st. francis. the locations is great rooms are a bit older but very nice large includes a kitchennette hot tub on top floor and staff is always friendly. i didnt eat at the hotel but the bar was nice. plus if you need to rent a car for a napa vacation - or - rental companies are within walking distance. overall i have stayed in san fran at least a dozen times over the last -- years and this is the best value for the dollar.',happy
id12849,' sam guiragossian manager of the westin gym rocks he gives great advice and awesome neck massage. he kindly followed up after my wife and i left with a personal work out for us both. he is awesome.',happy
id12850,' i travelled with my family to nyc for a week in december and we had such a great time in hotel giraffe. the rooms were lovely and the complimentary bottles of water each day were a nice touch. the breakfast was good and although the coffee machine was temperamental black coffee was still available. my sister and i are big sex and the city fans and were very to hear that the penthouse of the giraffe was mr big is apartment in the first movie. one of the front desk staff took us up to see it which was very kind of him. i highly recommend the hotel also for its location which meant it wasnt too far to anywhere.',happy
id12851,' lobby under construction. i purchased ahead of time a room with sunlight and perhaps a view. i received a room on a light well .. with a broken air conditioner which felt like a tomb. finally given the only room left - same room only - floors higher. the ac was essential as one could not open a window but it was so loud - the sleep quality was poor. guest brochure in room stated complimentary continental breakfast in the bar. once seated there at -am i was told they did not have a continental breakfast and nothing was complimentary. staff was less than professional. it took - phone calls to get an extra lamp in the room -- lighting was so bad you could not see in the dark room. also a housekeeper brought bags of dirty laundry onto the elevator rather than waiting for an empty elevator. location great between grand central and times square ... but there are lots of hotels in this area. this is a bad boutique hotel which should be avoided.',not_happy
id12852,' my boyfriend and i stayed here for - nights at the beginning of may. location and room size were great. staff were very friendly and helpful. a real find for the price - highly recommended!',happy
id12853,' first time to chicago. we stayed - nights in a king suite. - bedroom small kitchen and living room with pullout bed. the hotel was in a great location. the room and staff were awesome. a short walk to all the sites . breakfast was included and there was a variety. nice indoor pool. family loved it. we will be back.',happy
id12854,' this hotel is old old outdated rooms furniture is like from the ---- is electrical cords stapled around the room for power tiny bathroom limited space disgusting bed with yellow sheets and pillow cases. hallway walls look better in a toddlers room from paint chips wall holes and rude staff. never stay here again!',not_happy
id12855,' the staff is great going above and beyond typical customer service. it is easy to see that the new staffing has kept this afloat. the general manager ron even followed up with a call regarding a cab inquiry i had previously to let me know he called a few cab companies to find an answer for me. furthermore his responses in this tripadvisor reviews is additional evidence of care and service this staff provides. but the hotel itself does need some upgrades. some of those should be concentrated into sound-proofing the windows (it overlooks the highway) the plumbing (i could easily hear neighboring sinks-showers as well as my room is sink draining for -- minutes after using - i stayed in room #----) and potentially the hallway walls and doors (normal conversations can be easily heard). there was a certain musty odor but im not sure if that was due to the humidity in houston or something else. overall though the experience was good including the breakfast vouchers. thanks ron!',happy
id12856,' hotel sax is a great hotel--the location cant be beat with lots of restaurants and bars right outside the hotel. the rooms are spacious and decorated in a sort of retro-parisian theme. the highlight of our stay was the crimson lounge--the bar in the lobby. it has such great ambiance and is a great place for a drink.',happy
id12857,' i really enjoyed the andra and ive been recommending it to friends going to seattle. i stay at a lot of holiday inn express hotels and when i get to travel to a bigger city like seattle it is nice to stay in a hotel with a little more style. great location and the room was big clean comfortable and stylish. i had a great sleep and the room is also well-designed for work and even had a nice sofa for relaxing between business activities and dinner. i had an enviable view of the space needle and the shower was a noticeably good one - big good water flow glass door real tiles. felt like quality! the staff was friendly but better still i had little need of them! everything was just as it should be in a good hotel and i had no complaints.',happy
id12858,' while an older hotel we found the service here to be far above expectation. from the shuttle driver who offered us cold bottled water as we arrived to michael at the front desk who printed us up directions. the bartender at hour was so pleasant and juinor and alma fixed us up with breakfast even though we had to take an early flight. an all around pleasant experience.',happy
id12859,' the view from my room was gorgeous! the staff were so helpful and courteous! the location was easy to everything you would want or need! the parking was awkward but available.',happy
id12860,' my husband and i spent - nights at this hotel for our anniversary. it was a clean and beautiful hotel. the staff was very friendly and helpful. it was in a great location to the inner harbor. we will stay there again when we go back. we paid $---.-- a night with our aaa rate.',happy
id12861,' we just returned from our -rd. visit to royal palms. this time we splurged and booked a designer casita. our room had a front and back patio area a fireplace and was beautifully appointed. as always the grounds and pool areas were lovely surrounded by fragrant flowering plants and always the backdrop of camelback mountain.. service at the front desk and by the pool was attentive and professional. we dined at t cooks for dinner one night and the food and wine was excellent and service there was also outstanding. overall this is a very high end hotel with the feel of a boutique inn . we look forward to our next vist and thank all the staff for making our stay memorable.',happy
id12862,' very nice location. right on the bay can rent kayaks paddle boats jet skis right from the property. pools looked awesome plus they stay open from -- am til -- pm. stayed here after first stay -- years ago for our honeymoon and this time was even better rooms renovated. they have microwave and mini fridge also a keurig coffee maker... cant wait to take the kids back to enjoy the pools....',happy
id12863,' we stayed in park south for -- nights. it proved to be an excellent base camp for our extensive ny explorations. room --- (one of their better rooms) is a clean and comfortable room with a perfect bed airco flatscreen fridge safe and a bathroom with shower-bath and plenty of towels overlooking the street. centraly located on e-- between lexington and park av south park south hotel delivers good value for money. cabfare to any mayor ny site seldom exceeds -- bucks. a parking faces the hotel and the subway is aprox. --- ft to the left on the park av corner. it is lounge-restaurant the black duck serves a simple but tastefull daily breakfast until -- and is open for cocktails drinks and dinner both inside and out on a small curbside terrasse. every friday and saturday they offer live jazz. park south does not provide a whole tralala of fancy services but what they offer is executed very well by very friendly staff: housekeeping town car transportation internet (both wireless and cable connected) and business services). talk to doorman chuck. he is a hero. if you expect spacious rooms five star service a rooftop jacuzzi and michelin star food pay double or more elsewhere. but if you need a sympathic roof over your head and like an almost boutique kind of atmosphere check out (or in) park south. we definately will again. rob captijn amsterdam the netherlands',happy
id12864,' the pros: -.the friendliest happiest doorman i ever met! friendly front desk also. -.parking is attached to the hotel and depending on the spot you get you can be in the lobby in under three minutes. -. room was small and there are no views of the harbor because of new construction but it was clean and had a microwave comfortable beds -- channels on tv and a clean modern bathroom with no sign of mold.housekeeping was friendly and did a good job. -. the fastest elevators i ever saw in a skyscraper. we were on the --th floor. we never waited more than -- seconds the entire weekend. i was amazed. -. the health club which is included in your price was enormous and brand new. it had four pools of varying sizes (one with a waterfall one olympic sized and one heated). there were squash courts pilates rooms dozens of cycles treadmills and assorted aerobic machines and no lines for anything. clean towels everywhere too. -. high speed internet access a bar a library and a pool table were just outside the confines of the health club on the -nd floor. -. you were one block from little italy and a host of restaurnants. -. they took my aaa membership discount which made them about $-- cheaper than the hyatt. -. there is a wholefoods supermarket and a -- hr. cvs right behind the hotel. the cons: the cons really had nothing to do with the hotel itself. walking to little italy is safe and takes about - minutes. however the hotel is on the far side of the harbor so it is about an eight minute walk over to the the area where the power plant mall the u.s.s. constitution the aquarium the espn zone and phillips seafood restaurants are located. in between the hotel and these inner harbor attractions that eight minute walk is through a fairly desolate highway area with significant numbers of transient individuals that boldly ask for money and trail you at a distance. so for seniors or families with kids the walk could be perceived as a bit risky after sunset. taxis were easily available though.',happy
id12865,' after reserving this over the phone for $--- a night they then whacked me for $-- a night to park and $-- for wifi. the latter charge was dropped after i questioned it. but then $- for coffee in the lobby? youd think full-serve would mean everything included . then there was the noise. the refrigerator was so loud i unplugged it and the heater so loud i turned that off. but i could get rid of the guy next door who had the tv on when i was working and that sound came under the door clear enough to almost follow the plot. and then there was the sanitation. an unclean toilet and a large piece of plastic in the ice cream i ordered for dinner. the olive oil ice cream otherwise was very good although the service was kind of slow for being so uncrowded. oh i forgot the worst thing--they left the alarm clock set for -:-- without telling me! and the stupid thing doesnt have a night mode so i had to have my iphone by my bedside to see what time it was when i woke up in the middle of my time-shifted night. not to mention that the reading light bulb was out. there you have it--my first tridadvisor review. try hampton inn next door or there is a clarion a block from the beach in del mar. great little town btw.',not_happy
id12866,' hello. my name is r.c. i stayed at the washington jefferson in midtown manhattan from tuesday march -- ---- till friday morning march -- ----. where shall i begin? aesthetically it was a pleasing place. the decorating in fine the outside exterior was okay. it doesnt have a rundown look by any means. the hotel itself is an old building that was reconfigured into a hotel obviously. having said that by converting an old building into a hotel they obviously were not able to have more space in particular rooms. i stayed in the least expensive room (for nyc standards). im not a tall person (almost -- ) but goodness gracious the room seemed to have been built for a munchkin (i.e. the movie the wizard of oz ). there is very little surface space to put store-place things. the bed size was okay. the combination comforter-bedsheet was soft but kind of bulky. i would have preferred a standard hotel bedsheet. at the end of the bed there was a tiny bit of space where you could place your luggage but two pieces at the most. the small closet dresser was average. there was a tiny bit of surface space on top but not much at that. inside the closet you have a small iron and ironing board. (i didnt use it because i had no way of knowing if it would sputter on my clothes or not.) the best feature of the entire room was the security safe. it is the type where you punch in four digit numbers to open and close the safe. that i liked. the door of the dresser-closet is quite close to the side of the bed. can we talk about the bathroom? it has a nice decor. if you were thinking of taking a bath fuggedaboutit. there is a stand up shower with surrounding glass all around. the water pressure was fine and the water nice and hot as you prefer. the vanity-sink? oh my!. once again a munchkin would have loved that one. it has a tiny sink with the spigot protruding about three quarters of the way into the middle of the sink. if you want to splash your face or what not then you have to be careful about splashing water on the floor. they do include some tiny little containers of soap conditioner and body wash and a few little grooming kits. (of course i took them home with me.) the lobby: very nice with cushioned seats and sofas here and there. glass entry doors. there are usually two gentlemen who are there to help. the normal check in time is -:-- p.m. (which is usually not mentioned in the online sites). i got there around --:-- p.m. and managed to check in around an hour later. the hotel itself is divided into two sections with each section having its elevator. i had a room on the second floor so i could either walk up to my room or use the elevator. aside from the room safe the best thing about this place was the location. since i had a ticket for wicked the gershwin theatre was only a block and a half away. there are plenty of places to shop and eat. around the corner there is a rite aid (pharmacy - store). i loved eating at this place called the cosmic diner located at --- -th avenue at the corner of --nd street. the prices are reasonable plus theyre open -- hours a day. there is a subway-metro station located on --th street close to the hotel. i only used the subway during my brief stay no buses or taxi cabs. i paid $-.-- for single day card (good till -:-- a.m. the next day). it was quite useful. in conclusion if i ever go back to nyc it will not be at the washington jefferson. although im not claustrophobic i feel a bit constrained inside my room. nearby there is a hampton inn on -th avenue. i may check them out next time. i think id rather pay a little more $$$ to guarantee a room with a more comfortable size. the w j is okay but id rather have more space. speaking of safety the hotel is located in a safe area. there was a bit of garbage bags waiting to be picked up. also if youre out and about into the wee hourrs of the morning then expect to show your room card to the hotel personnel at the door. it makes sense. enjoy your stay in nyc!',happy
id12867,' the staff made us very welcome as soon as we arrived. the room was great; very clean with an amazing view. the location is excellent for all the major attractions but you also feel like you are in the real new york. there are loads of restaurants and bars nearby. it is a great place to be. it has a really relaxed atmosphere but the service is first class. we spent two nights at the nolitan hotel and it made our trip to new york very special.',happy
id12868,' weve stayed at the allegro before. love the decor the location and amenities like morning coffee service and evening wine-based happy hour in the lobby. but since when should parking cost $-- a night? i realize that they contract out this service to some local garage but seriously i spent almost as much to park the car three nights as i did to stay here one night. i hope they parked it on carpet gave it a wash and read it a bedtime story too.',happy
id12869,' the hudson is just so special that it did create it is own legend. the rooms make me feel like i am on a luxury yacht. some of the rooms are spacious some are very small but stil give you this cosy and luxury feeling. the only downside (for me) are the very very small bathrooms. other then that everything was fab. the roofgarden is paradise pure and so is the nice atrium lounge and the library bar.',happy
id12870,' stayed here for a business trip for --nights. rooms are clean and well kept have small kitchen area to allow you to prep your own food. large hd lcd tv with a good selection of tv channels and very comfy beds. on the downside the room has a full size fridge freezer which can be loud at night although i just unplugged it before sleeping. hotel has a small pool and a comfortable lounge area. food: breakfast – cereals waffles pastries and a small selection of hot food evening – the hotels puts on specials each evening which are complementary although not great food it’s a nice touch…. they also offer free beer wine and margaritas each evening between -:--pm and -pm almost worth the room charge in its self! location: nothing in the immediate area of the hotel. we needed to take taxis any where we wanted to go. the hotel does operate a free shuttle bus which is great.',happy
id12871,' our children (ages -- -- -- & --) and i stayed at the arizona grand on ---- and ----. this was our third or fourth trip in as many years so i do have a basis for comparison. my verdict? the arizona grand just keeps getting better and better. the rooms are spacious e.g. two queen beds and a pull out couch that sleeps two; very clean and very well appointed. i would compare them favorably to a doubletree. the real draw however is the water park which comprises the lazy river a wave pool and the not-to-be-missed water slide. even though this was our third or fourth trip my children never got bored. if you were to get bored the arizona mills mall is about - minutes away. customer service was world class. during our second to last stay we ran into some minor problems with housekeeping problems which i relayed to paul gray the general manager. mr. gray floored me with his timely and warm response. he took complete ownership of the problem and made things right and without hesitation. major kudos to mr. gray. in summary very nice spacious rooms; world-class customer service; an outrageously fun water park; eye candy for the teens and a great location with lots of shopping nearby make this a wonderful alternative to disney in my opinion.',happy
id12872,' i stayed at the adolphus while in town for a convention. it is within walking distance of the convention center which is nice. the hotel has some amazing architectural details in the lobby you can tell it is definitely a historic place. however those quaint details in the lobby provide for rooms that desperately need updating. the only outlets in my room that worked were the ones with lamps plugged in meaning i had to unplug a lamp to charge my phone. the problem with that is the entire room was lit by only - lamps so without one it was extremely dark. the bed was comfortable the pillows were terrible. i had to stack - of them together to be able to sleep without my head falling through the stuffing. the bathroom vanity was gorgeous but the bathtub was old and disgusting. the inserts for soap and such looked as though they hadnt been cleaned in years the shower curtain smelled of mildew and the water smelled like dirt. again it is a very pretty hotel but i think management needs to take some time and spend some money doing renovations.',not_happy
id12873,' the location was awesome walking distance to la is famous grove and farmers market along with other awesome places to eat. the neighborhood is nice and quiet. im a makeup artist and was doing work all week in a studio very close to there and it was convient for me to get to work and back with no traffic etc. here are the pros and cons the cons first the wifi was avaiable only by code and password that they provide you and if you are online and someone else is using the same online code it will say that is busy? the pool never gets sun ( but is very clean) the parking is limited ( -- units in the building with only - parking spots ) and the neighborhood is permit parking only . ( however i never had a problem with parking my car but did once when i came back late ( around -pm the lot was full ) which led me to drive around a million times and i had to park in a lot next door and had to quickly move it by -am before i got towed. the bathrooms are very very very very very dirty ( the walls have dirty hand prints and the floors are dusty. i cleaned the toliet myself to guarentee a clean seat for me. the room reeeeaked of smoke they have non smoking and smoking rooms and you can smell the smoke straight through the walls even if your room isnt smoking ( this wasnt pleasent at all ) the cons the average hotel for this location is $--- a night i only paid $-- a night!!! they hotel owner was very very very nice the coffee was always brewed in the morning and he had fresh pastrys that was tasty . the a-c worked great the beds were cozy ( bring your own pillows the pillows they have are flat as a pancake) the hotel was equipped with several camera and it seemed very safe. there are mircowaves and refridgerators. the do clean your rooms for you and make your beds etc when you leave for the day and come back everything looks great. the showers are clean but as i mentioned before the floors in the bathroom was dirty and the walls were gross looking . overall would i stay here again yes would i reccommend this place to my grandparents no way would i reccommend to my friends or college friends sure it is a good conversational piece. as mentioned before the location makes up for it.',not_happy
id12874,' i have stayed at the westin lax several times. very convenient to lax - right off the ---. decent hotel - no frills. rooms need to be updated - new carpet and flat screens shoudl be first. also this seems to be the hotel of choice for the airline crews - usually a good sign as it relates to value.',happy
id12875,' no problems checking in to checking out and the location fantastic too but the property does not measure up to be called a marriott property from any angle. starting from the elevators (prehistoric) to the worn out and faded carpets in the hallways and guest rooms it gives a feeling this place needs an overhaul first to even qualify to be called a marriott.',happy
id12876,' the rooms were pretty small if you plan to be inside for a long period of time. it is perfect for crashing after drinking all day at the beach and then crashing back again after a long night partying in dowtown. it is close to everything! perfect for just crashing!',not_happy
id12877,' what a great location - where all the action is on the beachfront. however i strongly suggest you avoid at all costs. i was down here to attend a photography course and picked what i thought would be the best option in the area. i was wrong. the hotel is still going through rennovations (i wasnt told this at the time of booking). the staff is very unhelpful. i had several problems with the room - no hot water no garabage bin phone didnt work etc. the staff were totally disinterested. they didnt call back when they promised. the work on the hotel didnt really affect me but the unhelfulness of the staff was astounding. spend your money elsewhere. i was very disappointed.',not_happy
id12878,' our daughter was getting married in nyc and we needed to get a group of rooms for several family members. the staff took care of our needs ahead of time getting everything set up so our guests could call & register. they also made sure as many as possible of the rooms were all on the same floor. everyone on the staff was most pleasant willing to help-answer questions-direct us to wherever. the hotel could not be better located - in the middle of everything with both the empire state bldg & macy is within a block of the hotel and a subway entrance a matter of steps from the hotel entrance. grabbing a cab was easy as the street is well travelled. the hotel is very fresh & clean - the rooms were very clean comfortable quiet and came with complimentary hi-speed internet. we had a king room with a very comfortable bed a large bathroom with excellent shower head. it also included a small refrigerator microwave and coffee maker-supplies. there is also a flat screen tv in the room along with a small desk. we had breakfast in the hotel dining room and it too was very good. it was a breakfast bar with a wide array of fruits pastries cereeal etc and an egg station with a cook who would make your eggs-omelet anyway you wanted and bring it to your table when ready. the food was delicious and reasonably priced. the experience with this hotel & staff was memorable and we would not hesitate to recommend it to anyone needing a room in nyc. nothing but good things to say!',happy
id12879,' the lobby and bar are beautiful post federal period works of art. the hotel is a quiet sophisticated refuge from the noise of the city. great place to meet for a business meeting or a quiet drink. it is well situated in the business district and the clientèle were mostly business travelers and un delegates. the staff is outstanding and professional and went out of their way to ensure we were comfortable.',happy
id12880,' we chose this hotel mainly because we have a - year old and finding hotels with two room suites is difficult. we stayed in their two room kids suite and this was excellent for us. the second room has bunk beds for the kids and can be closed off so that they can go to bed early and the adults can stay up for a while longer. the hotel was clean and comfortable. very little noise. parking underneath the hotel is fine. the breakfast is not included in the price but there is a restaurant on premises that serves a great breakfast. location. it was not a prime location. it was about a - block walk to the space needle which is good but that is pretty much all there is to do there. you can take the monorail into the true center of town though. if i stayed in seattle again i would recommend staying more downtown in the business district or even south of that. then just use the monorail to go from downtown to the space needle. again i wasnt disapointed with the hotel just recommending a better location so you can walk to restaurants etc.',happy
id12881,' this is my second stay in the westin . first time was dec ---- i didnt have a bad word to say . this time was a little different hotel overall still great but customer service was a little lacking. we got married in new york on --th november and stayed in the hotel from -th november for - nights. we booked through virgin holidays and paid for a king deluxe room (which i believe is the standard room). we are starwood preferred guest and told them about our wedding and honeymoon . we checked in fairly late on the -th around --.--pm. on check the receptionist told us there were only twin rooms available we stated that we had asked for a king (after all it was a special occasion!!). she searched the computer and told us we had no choice but to have a twin that night and be chnaged the following day. this was not an option for us i said that if this was unavailable surely there was something she could do for us. miraculously she found a king and we checked in. i didnt expect a red carpet but considering the occasion there were no nice extras not evening any words of congratulation. we have been to new york - times the best hotel i have stayed in is the crowne plaza in times square (club level) they couldnt do enough for you.',not_happy
id12882,' bedbugs brown water from the facet toilet - inches away from the wall (about half the space you get on a plane toilet) room size that makes space travel a treat two colleagues would give the same review one of my best hotel from hell stories. thanks.',not_happy
id12883,' this hotel exceeded our expectations. the front desk staff were very helpful and went out of their way to make sure we were taken care of. the rooms were spacious clean and quiet. the beds were very comfortable as well. we were visiting colleges in the area and the front desk staff helped us with maps and directions. we ate breakfast at the restaurant next door - our waiter was very friendly and the food was great. i would definitely stay here again when traveling to dc.',happy
id12884,' pretty decent - day stay. bed were pretty good (not marriott good tho) and the cleanliness was fairly high. really typical hilton budget property. staff was helpful. coffee --hrs and a somewhat limited breakfast was provided - just one hot choice but also the usual cereal-bagels-pastry. i would probably rate this a little lower than business class but not too far below. for a casual stay would be fine. all in all i would stay again.',happy
id12885,' our family of four was traveling together and stayed here last week. we reserved a suite but our reservation was not honored. manager initially offered small monetary compensation but eventually agreed to more. none of us slept well there either night due to bright lights just outside rooms and due to loud guests. the location is very good the marina-cow hollow area is a great part of the city to stay in. we stayed in a much cheaper motel down the street towards van ness last year i mean less than half as much money in which we were more comfortable while in the room. so yes the motel is really cute and the breakfast is good and the decor is cool.... but it is kind of expensive didnt honor reservation and we didnt sleep well there. smaller room was bright and loud suite was bright and loud. pull out sofa was a joke. the mattress on the sofa was so uncomfortable i couldnt sleep well even when i put it on the floor. i wish this hotel was the one i really wanted it to be. id love to say this is where well stay in sf from now on but i cant.',not_happy
id12886,' the tv was so old i thought it would come with rabbit ears. channel selection of about - channels. no cable to speak of. the tv cabinet was chipped and worn. i should have registered under the name of ratso rizzo - it was that bad. air conditioner fan was miuch too noisy.',not_happy
id12887,' we were in new york for a wedding and stayed at the park lane because many of the guests were staying there. our rate was very reasonable so our expectations were modest at best.. after a wonderful greeting by the bellmen the desk clerk told us that we had been upgraded to a one bedroom suite with a park view...he also said we would really like our room. so did the bellman who took up our luggage. we lived in new york for many years so views have to be very special to take our breath away. the view of central park from our windows were just that. we loved it. the suite was very large with two bathrooms available wi-fi plasma tv is in each room and very comfortable beds. we did have room service for an early afternoon snack and breakfast the next morning. while expensive the food was delicious the service friendly and efficient which added to the experience. while im not sure that we would be upgraded in the future i would definitely return to the park lane in the future.',happy
id12888,' my husband and i stayed at the morrison clark for - nights for an event taking place at the verizon center. mostly it was a perfect stay. the hotel is public areas are beautiful the staff all were upbeat helpful and kind the restaurant where we had breakfast two of the mornings was excellent and the suite was roomy and absolutely clean and well kept. my hesitation is that the suite seemed dark and not well lit and i didnt really like spending time in there. it may have been the color of the paint and-or the furnishings (which were all in good condition but somehow depressing). i cant put my finger on it. but even saying this i must add that i do recommend staying here...go figure!',happy
id12889,' in general a very good hotel great room good location wonderful pool and steam room. but be aware if they give you a room with a connecting door you can forget about silence. the guy next door was just talking by phone and i heard him as if he was talking into my ear. they write everywhere in the hotel that you should keep silence. but instead of that they would need just to take care of the good noise insulation between the rooms. another minuses were no sleepers for the pool no keys in the pool lockers and several other detail. well nevertheless in general we enjoyed our stay here but it could be much better usually you get better quality and service in hyatt.',happy
id12890,' i realize that hotels in the city do not compare to beach resorts so understand im not being overly critical sadly though this hotel left a few things to be desired. while the location was great especially if spending time in center city; for us it was ideal as we were attending an event at the academy of music right across the street the hotel itself was lacking. my husband and i stayed at the hotel for one night and one night was enough. first after we parked our car in the deck the elevator to take us to the hotel stopped on every floor above us before going back down to the street-lobby level. quite uncomfortable with no air conditioning in the heat of the summer as well when we got off the elevator a worker asked us if we were the folks who were just stuck in the elevator.....apparently they were not working correctly! our room initially appeared clean until removing a towel from the towel rack in the bathroom we spotted a cockroach scurrying across the wall and floor (and we were on the -th floor) which means god help the floors below us! we then opted to keep on all the lights and elevate all of our belongings as we did not want to take home any unwanted guests. sleeping in a room with roaches was not enjoyable nor was the bed we slept on; it was rather uncomfortable and hard. after our evening out and returning to the parking deck of the hotel we realized that now both elevators were out of service. a small sign depicting this was posted next to not on the elevator not the best announcement. we then walked back to the hotels parking deck to realize that the stairs were caution taped off and you could not use those to exit the deck. for a split second i thought perhaps we would be bunking in our car. on the far end of the parking deck luckily was a second set of stairs which got us back to the hotel. the next day after the event and returning to the hotel i wanted to wash my hands...shaking many hands grosses me out...i went to the public restroom in the hotel bar-lounge where there were two soap dispensers none of which had soap in them....ugh....i wondered what soap the staff was using after going to the bathroom and then serving your food. not good! that being said the one saving grace at the doubletree was the hotel staff. they were polite accommodating and friendly. they made our uncomfortable stay a bit more enjoyable. the employees from the front desk to the bar and the balcony restaurant upstairs were pleaseant and nice. overall though not nice enough to stay there again. kudos to the staff but roaches uncomfortable beds broken elevators unusable stairs and soapless soap dispensers a disappointment.',not_happy
id12891,' we recently spent sept ----- at the chancellor. the posted room photos (sept --) mirrors our room exactly. the rooms are clean small but not too small and the walls a little thin. nice size closet and great tub! there are free newspapers and coffee in the lobby which was nice. the hotel staff is great. the first night we made the mistake of leaving the window open and the street noise was a little bothersome—but as one reviewer said the hotel is right in the city and on a trolley line—which is part of its charm and the location the reason we stayed there in the first place. subsequent nights we left the window closed and turned the fan on and slept very comfortably. even the others in our party who usually would not stay at a hotel without air conditioning slept comfortably with windows closed and fan going. the hotel is very central. the free wi-fi made it very easy to plan our sightseeing. we went everywhere by bus—used the trip planner on the metropolitan transit’s --- transit website to plan our bus route and bus number# (---). the hotel was full during our stay and a large group of japanese students filled the restaurant in the morning. not a problem -- we just went next door to sears fine food. we had very good service and the really enjoyed the small swedish pancakes (get there early or you will have to wait in line). we had a very nice stay at the chancellor and will definitely stay there again on our next visit.',happy
id12892,' ive been coming to houston for five years and this was our first time staying here. it is near the md anderson cancer center and many stores and restaurant. when we arrived there we checked in early and that was great because we just flew in from hawaii. room was clean and service from the front lobby was great. breakfast is great and the medical rate for a room was affordable. we will be staying here again',happy
id12893,' went to hollywood park to watch the horse races with my boyfriend. location was close to the race track as well as to santa monica pier. location served it is purpose. staff was very nice. we spent just one night . the rooms were clean but no fridge in room unless it was hiding somewhere. there is a convinience store down below but could not understand why there was no fridge? pillows were horrible! very lumpy but luckily i brought my pillow from home. my boyfriend on the otherhand had all - pillows and could not find a comfortable spot. i am a light sleeper and since location is very close to lax i could hear doors slamming -shut all morning long with people leaving. next door is an apartment and dont think we would ever walk outside at night. its actually a couple of miles inlet from century blvd. which concerned me because the neighborhood is not the greatest. for a longer stay i would probably stay close to century blvd. this is where the embassy suites and raddison is. cant say much about the breakfast which was served from -:----:--am because he didnt fly out of bed until -:--am. there were eggs left over and pastries. the eggs were good. hot coffe oj bagels muffins. looks like the spread was very nice but we totally missed it! they started clearing stuff up at exactly -:--am. we parked on the bottom floor of the parking lot. there was a car parked next to us that looked abandoned. car was stuffed form the front to the back with lots of stuff tires etc. very wierd. next to it was a hood from some car? very strange... im saying even the drivers and passenger seat. not sure what was going on there. for one night i would recommend this hotel but for a longer stay i would probably not recommend.',not_happy
id12894,' we stayed here for only - nights and had to switch our rooms - times. this hotel is not very clean. it had very large dust bunnies bathroom lighing is horrible bathroom mirror was so marked up you couldnt see in it. no wash clothes unless you went down to the front desk and ask for thim. towels were very ruff and many holes in them. very loud air conditioners (in the windows). no central air. elevator is extremely small!! please do not stay here if you are handicapped. location was a little out the way it would have been ok if the hotel had been clean. we travel to nyc about - times a year and i would not stay here again.',not_happy
id12895,' this is a wonderful hotel have stayed here a few times now and each time it has been great. the hilton universal is located in a fantastic position right opposite universal studios and citywalk so it is extremely convenient. the quality of the hotel is excellent with confortable rooms and lovely beds. the hotel has a great swimming pool and spa just great after a long day sightseeing. the only downside and it is only a small thing is the in room internet it would be great if there was no charge but the $- fee per day is not bad certainly better than some hotels that charge $--. i would definately recommend this hotel to anyone and will definately stay here again.',happy
id12896,' we stayed here for a week and what a pleasent surprise for a down town hotel. it was spotlessly clean. - mins walk to the convention center and stadium. the downtown bus stops outside and it was a small intimate place. the staff were fantstic. nothing was too much trouble for them. the free parking was just great because most places charge up to $-- a night. and lots of it. the breakfast was hotlots to chose from and a lovly lady was there to help clear up and restock. no running out here. it was only $- . great. the property is in part an old converted warehouse very nicely done but the bedrooms are in the new block. a small hotel and this is refected in its service. any problems were dealt with on a no quibble basis. would definately stay again. a credit to the best western chain........',happy
id12897,' i stayed at the allegro recently for business. check in was straight forward and i was allocated a room on one of the higher floors which proved to be great as i was overlooking the l but was not disturbed by it. id agree with other reviewers who say the rooms are on the small side but for the average business traveller theyre fine and the beds are very comfortable. the free to join loyalty program with kimpton gives all members free wifi and this was reliable and fast. free coffee in the lobby in the mornings and a hour for drinks in the evening are all nice touches although id prefer coffee facilities in my room. all the staff i came in contact with were very focused on customer service with the exception of one of the waitresses in encore. i would definitely stay here again as it proved excellent value and a great location.',happy
id12898,' absolutely phenomenal place. i felt like i was staying in a friend is mansion rather than at a hotel. room was incredible - fireplace newer furniture incredible bath-shower. service is over the top responsive but also friendly - sometimes at other hotels there is an air of snobbery with the staff. this is not the case at elysian although the place is certainly luxurious to warrant it. they upgraded our room and provided all kinds of extras (teddy bear for our baby extra bottled water champagne-chocolates on arrival for our anniversary etc. etc) there were even hand written notes from hotel managers welcoming us. best hotel experience i have ever had - highly recommended.',happy
id12899,' my wife and i stayed at the renaissance for anniversary and it was wonderful. definately suggest the package that includes dinner champagne and breakfast. the pool is on the roof top thirty floors up and was great. make sure to check out the observation deck. room was very nice newly updated with lcd televisions and nice decor. dinner as tbones was as good as any high end steak house in town. highly recommend the renaissance.',happy
id12900,' we stayed in this hotel for - nights. we found that the hotel was in a great and safe location. it is only - blocks away from the empire state building even closer to penn station for access to the airports and has a police station very close by so no worries about security (not that you have to worry about this in manhattan anyway). it is not as someone mentioned close to the flat iron building (think they put the review against the wrong hotel). the rooms are small but that is to be expected in one of the most expensive real estate places in the worlds. it wasnt to small that my sister and i couldnt fit to large bags in though. also given that as tourists i think we just slept in the room and showered size wasnt that important. the rooms are very clean and the beds are comfortable. the hotel staff couldnt be more helpful even though new yorkers can appear a touch cold to begin with. the breakfasts are basic. cereal coffee muffins doughnuts waffles etc.. and are self service but if you dont like them then there are loads of cheap options to eat out close by. all in all i would highly recommend this hotel as a cheap (for manhattan anyway) option. as they say you get what you pay for.',happy
id12901,' the staff was so accomodating & helpful. the rooms were immaculate & the beds were very comfy. our room had a large l-shaped sofa which was nice to lounge on. the continental breakfast was very nice & was complete with complimentary starbuck is coffee. i would definitely stay here again!',happy
id12902,' let us check in early. room did not have the view others were talking about but i did not ask for a room with a view so it was ok. did not spend that much time in room anyway. there was a nice bar and restaurant in the hotel. hotel is on the top of chicago sun times building and there was a deli in the first floor so this was nice . if you are going to the merchandise mart this is the hotel to book as it is connected to it by a pedway.hotel is also close to the theater district.',happy
id12903,' our - day stay in nyc at the doubletree-times sq. began each morning with legendary customer service in ginger is restarant. the breakfast staff went out of their way to please us and i must give credit where it is due-eugene and joseph the chefs did the perfect eggs and waffles despite the many guests at their station. attention was given to each customer with a good morning and a smile! steve the buffet attendant made a point to greet and chat with us each day and still had the time to attend to every detail of his display. our waiter nur is to be commended on his professionalism. the tins of chocolate chip cookies we were given as return guests were the greatest! we cant wait to return.',happy
id12904,' we stayed here because we were going to the zoo the next day while it is not right at the zoo it was convenient to get there. we were aware of the additional cost for parking but this is fairly typical for this area of san diego and didnt think much of it. our room was very spacious and super clean. the lobby is huge with a starbucks and i think a breakfast area with lots of space tables. (we only had coffee at starbucks so im just guessing this extra area is a breakfast area). we loved our stay here the staff was super friendly and helpful it was easy to get to and from and it was nicely decorated. next time im in the area ill definitely be back. while we did have to pay for parking we never had to fight to find a space.',happy
id12905,' i arrived for a - night stay for a conference from spending - nights for leisure at the hayatt schaumberg illionois. there was a marked difference between the - properties and thats not just size. i was totally thrilled with my stay in schaumberg and a lot less thrilled with the hyatt regency. its a huge hotel as most conference hotels are and i am a disabled guest with impaired mobility . so i travel with my own mobility scooter so i can get around the miles of corridors with no trouble. i booked an accessible room in advance and at check in my only real requirement was a room with a walk in shower. only one room was available and it had a murphy bed . im british - i had no idea what that was but as the shower requirment for a long stay was important i took the room. hotels - please note.... its really hard to open or close the room door when youre on a scooter without a door wedge to hold it open. it was my first request when my bags eventually arrived at my room. my room was a good size had a great view and had the murphy bed. now i know its a fold away bed - maybe not ideal for a disabled guest as it was also very high off the floor. my room also had - chaise lounge i sofa a high table and four dining chairs a sideboard and huge glass coffee table a book shelf a telelvision and unit a small table for the coffee machine a desk and chair ..... i wondered how many guests they thought i might be inviting back to my room!! my luggage got lost. it travelled nearly ---- miles from the uk without challenge...and they lost it between the forecourt and my room. after - hours and several phone calls...i went off in search of the luggage and spotted it in the holding area staright away! come on hyatt !! i was returning a rental car to the hotel so they took my luggage from the forecourt but then i had to drive the car to the underground garage unlioad my scooter and travel back up in the luggage elevator its the only one that serves all - undergound conference floors so i got to know it really well over the next - days. bistro --- is not disabled accessible as there are stairs on all approaches. the big bar is not disabled accessible as it has stairs at the entrance. shame on you hyatt..... my biggest concern about the whole stay though was one that could and should have been simply remedied. there was no light near the bed . so once i turned the lights off i had to navigate the furniture maze and glass coffee table in pitch black to get back to my bed. there are no bedside tables and no lamps within arms reach . i did tell reception - but like the door wedge nothing happened. i felt invisible not disabled. so - in conclusion- this hotel is not ideal for disabled guests but a few small changes would go a long way. the staff were pleasant but sometimes ineffective because if you say youre going to do something please do it. would i stay again - maybe its a convenient location . but as a hyatt gold card member... i maybe had expectations that were higher than the hotel could live up too. ps = why do you get free wifi in some hyatt properties as a gold card member and not in others - not this one !!',not_happy
id12906,' i spent last week at the hudson with a group conference. my overall impression was of a very depressing place with mediocre service. everywhere was dark and gloomy... the lobby the halls the rooms. i think the intent was hip and chic but it did not come across that way. when the elevator opened on the room floors you immediately were hit with the smell of mildewed carpet. when i looked down i could see why. there was peeling paint in the halls and bathroom. in addition to already poor lighting in my tiny room two of the ceiling lights were out. so i saw a bellman and asked him what i should do to get them fixed. he said he would notify maintenance for the repair. no one ever fixed them. in the conference area restroom toilet paper was not routinely maintained. the hotel has no gift shop or offerings if you forget any basic toiletries. when i asked i was told there is a pharmacy nearby and given a map. on the positive side all the food i had was excellent fresh and creative. i only ate in conference meal settings so i cannot compare with the restaurant offerings.',happy
id12907,' my husband and i just returned from a - day visit to chicago and our stay at the willows made the entire experience perfect. located just -- minutes from downtown by bus this lovely neighbourhood hotel made for a great escape from the noise and bustle of the city. it is situated in a great neighbourhood within minutes of fabulous restaurants shopping and lincoln park. on site parking is only $--.-- per day. the helpful staff are another plus for this hotel. everyone was friendly and offered suggestions for restaurants and directions when needed. john was a particular favourite who answered every question with a broad smile. enjoy your stay at this gem of a hotel. ron & maureen',happy
id12908,' on arrival you get a warm choc chip cookie - and you love the hotel already. the rooms were large a clean and we were on the -- floor which gets you the breaky everyday. the lady in charge of that was lovely and made you feel very welcome. the exit at the -nd floor gets you to the hazard centre which is nice a close with restaurants and cinema and some shops. accross from the cinema is the trolley which is easy to use when you figure out what way to go. the first stop away fromt he hotel is fashion vally which we didnt realise was a huge shopping centre just close to our hotel ( but not close enought to walk) -$ gets you there! further that way is downtown with more shops. you can also catch the trolley the other way to qualcom stadium so if there is a game on it is very handy - but it takes ages to get home as all ----- people seemd to take the trolley!!!! the guest services desk was fantastic in getting us tickets to the football game so ask them for help. the hotel like many others had no fridge but that was the only bad thing. there is also a guest laundry hidden within the floors so it comes in handy!',happy
id12909,' the location of this hotel for a first time visitor to chicago is excellent. the staff at the westin were great helpful and friendly we needed an early check in and it was no problem. heavenly beds were exactly that we were there over christmas and it was a fantastic getaway.',happy
id12910,' ive stayed here multiple times this year on business and found them to be consistently great with providing a high level of customer service. only negative i can state is that the rooms are old and rather tired. otherwise very good.',happy
id12911,' i attended a conference at the town and country hotel i was there along with several business partners from around the u.s. all of us from different companies i would have to say all the traveling i have done for business and pleasure this by far was most horrible experience i have had. our room was in the regency tower and -th floor to be exact we got there and they were doing construction on our floor including painting and the paint smell was awful have traveling for some time we wanted to go to our room to nap and we attempted but the attempt wasnt successful due to the drilling and pounding on the opposite wall. another business partner ended up checking out a day early because she requested a non smoking room due to health issues the rooms around her were all smoking room and she said it came through the vents and she got really sick. another business partner found bugs in her room. all in all this was a horrible experience and i would never go back or reccomend it. when we left we informed the front desk and they said sorry but the place was booked so they had no choice to place us where they did and couldnt do much more horrible!',not_happy
id12912,' i used tripadvisor to find this hotel and the other reviews lived up to the hype. it looks like the rooms have gone thru recent renovations with nice furniture new carpet and comfortable beds. although the check in went smooth i cant say the front desk person was what i would consider very welcoming. also the internet is painfully slow. the room also had a slight mildew smell but i got used to it quick. other than that however the hotel is very nice close to the airport and offer to let you park your car for $- a day. for $-- this was a great stay.',happy
id12913,' this is our first time in a sofitel hotel. we travel approx five times a year and require the highest standards as we are away from home a lot! we felt this hotel was comparable to a four seasons level. the room done in modern contempo and the beds was heavenly!!! next time we will look for a sofitel property first!',happy
id12914,' potential hotel guests beware. the charlotte onmi hotel is a very old dirty hotel. if you are booked here for a group dont stay. go down the block and stay at the westin which is clean and beautiful. when i could finally check into the hotel i had to go get a vacume and spray bottle to clean my own room. the housekeep said she had already cleaned but i found the most discusting stuff on my desk nightstand window sills and of course bathroom. i had to walk in the room with my socks on because the floors were so dirty. the manager on duty said they had been sold out and was sorry that would not keep up with the rooms. the allowed me to clean my own room. how lame! the rest of the stay was no better. the daily housekeeping was no better. i looked at - other rooms to move into and all of them were as worn and dirty. this place should be ashamed of themselves.',not_happy
id12915,' as a female business traveler this hotel did not have adequate security and i was worried during the visit. my room was next to a dark parking lot with local traffic cutting through and the doors to rooms are open to public. i was very disappointed in the room and it looked nothing like the beautiful photos on the website. but it was a fair value for the price with the space and the free (extensive) breakfast and dinner. and free high speed internet. there was even free beer and wine. it would be great for families and male travelers (and those that need to be close to airport) but i wont return.',not_happy
id12916,' normally when in this area i stay at the renaissance hollywood but it was sold out on my last trip. there was a priority club promotion on so i thought i would give this hotel a try and im very glad i did. i was on one of the higher floors and the room was huge! the only downside of this is that you have to take two elevators. the first to the -th floor (i think) and then you walk to the back of the hotel around the pool atrium to the elevator that serves the upper floors. this really wasnt much of an issue but its good to know when checking in as it might be an problem for some. the bed was great and had a duvet vs a bedspread which thankfully most hotels are getting rid of. the ac internet and tv all worked well. the bathroom was spotless and there were lots of really good towels. because i was at the back of the hotel it was extremely quiet. the hotel was full but i hardly saw anyone. this hotel is within easy walking distance of hollywood blvd and the sites and restaurants. it is about a - minute walk to the kodak theatre mann is etc.there is a small strip mall across the street for snacks. this will be my new first choice hotel when staying in this area. not as fancy as the renaissance but it is much cheaper and much quieter.',happy
id12917,' we absolutely loved our stay at the library hotel. it is a perfect little slice of bliss in the middle of crazy old town nyc! we were looked after so well and the staff accommodated every request perfectly (even our request for a diner that would be open at - in the morning!). the atmosphere of the whole hotel is fabulous and is understatedly elegant. other reviewers have said that the rooms are small.... but lets be honest it is nyc and all rooms are small. if we all had unlimited funds im sure we could find something bigger :o) the room was perfectly sized and gave us all we needed - which was a base while we ran all over the city! the free coffee tea pastries and biscuits during the day were a huge bonus and the free evening wine and cheese was brilliant. the generosity of this hotel cannot be faulted!! we hope to return again soon. wed love to stay again. thanks to all the staff you do an amazing job!!!',happy
id12918,' i recently stayed at this hotel and had a fantastic experience. the concierge helped plan all of our activities for the weekend and was a plasure to deal with. my wife and i loved the martini bar and piano. breakfast in the restaurant was also very good. we truly had an amazing time and hope to go back again soon!',happy
id12919,' my wife and i went to timeshare presentation and they promised us a nice hotel in san diego. stupid me i thought it would be nice since they usually send you to nice places. the lobby smells like urine i woke up in the middle of night to find roaches all over my travel bag. there were drug dealers next door up all night with people coming in and out. what ever you do stay away from this place. after the first night we changed hotels. just disgusting!!!!!!',not_happy
id12920,' i was very pleased with this motel on my recent stay. it is in a very convenient location of los angeles. the room was clean. there is high speed internet connection in each room with a small refrigerator and microwave. very suitable breakfast buffet. parking was convenient in a lower level area gated at night. i would definitely recommend this place to anyone traveling to los angeles.',happy
id12921,' reservation manager john marshall and his entire staff made our stay at the sofitel in philadelphia one of the most pleasant travel experiences weve had in decades. his personal handling of our reservation along with the meticulous care on the part of the staff was top-drawer from beginning to end.',happy
id12922,' hotel was very cleanstaff was very friendly and helpful.they recommended great places to eat.the hotel is in the heart of memphis great location.the people are so friendly.',happy
id12923,' ive been coming to this hotel for -- years now and despite my efforts to try something new you cant beat this hotel in terms of accommodations location and price. i always stay in the premiere section and i love it. rooms facing ofarrell are my favorite albeit there is noise when the sliding door is open...it is san francisco! the king rooms i stay in are --- sq ft have ample room for luggage and lounging and come with a comfortable couch chair and desk to boot. there is a mini fridge under the nice sized hdtv as well as a coffee pot and plenty of lights. the patios are great with two comfortable chairs and a table. the vanity area is a gay mans dream i love the lighted mirror. comes with an ironing board and iron room safe and extra pillow and blanket in the closet. the bed is a serta perfect sleeper mattress and was so comfortable i inquired as to what it was so i could buy one for home. the pillows were extremely comfortable and the linen was clean fresh and the down comforter was very cozy to snuggle into. the water is hot and fresh i had no problem using sink water in lieu of bottled for coffee it tasted the same. i love their bath products too and i typically leave a nice tip to get more the -nd day of my stay. by the way the curtains over the sliding doors completely black out the light so you can sleep in and noise with the doors closed is greatly diminished. i was there two weeks ago and i love pulling inmthe bellhop helps me unload the valet takes my car and i am free. check in can take ----- mins but they usually let me checking early which i love. $-- for incidentals is a bargain considering other places charge as much as $--- per night. so quit whining. parking and internet is about $-- extra w the package which is a deal in this part of sf. it is a bit confusing for newbies to navigate to the lobby from the garage but one word of advice is have your party wait by the pool if checking into the premiere section and let the bellhop take care of your suitcases. on the last trip btw i was facing the pool and the view was not as exciting but it was quieter than previous trips. i hear nothing from my neighbors or upstairs guests. the staff are very friendly although the valets have been rude in the past and the housekeepers are polite and go out of their way to not inconvenience you. the only room i can see for improvement is a fan in the bathroom and more efficient a-cs. i set the a-c to as low as it can go but it never gets as ice cold as i like it...luckily it is sf so it never gets very hot outside. this place is close to everything muni cable cars on powell chinatown good restaurants and walgreens for room snacks. yes there are a lot of homeless in the area but that is true when you are in union square or anywhere near market. for the biggest bang for the buck and very comfortable accommodations i highly recommend this place and urge you to pay more for the premiere section as you will not be disappointed.',happy
id12924,' i stayed at this wyndham about a week ago and judging from the multitude of over the top reviews i was fully expecting a dropping experience upon arrival. unfortunately while the hotel wasnt horrible it sure didnt have the wow factor youd expect from such reviews. upon arrival the lobby area was nice and attractive. the front desk attendants were neither friendly nor rude. i was given my room and sent on my way. the hallways were rather tired with aging carpeting and sporting some stains that were crying out for a rug doctor. the room was somewhat clean. the bed featured a comfortable mattress along with high quality sheets and bedding. the tv was rather old and a flat screen would have definitely been appreciated. i did make the mistake of dropping the remote control and seeing the inch tall mountain of dust staring back at me when i looked under the bed. the bathroom was ok with a comfortable shower with good water pressure and a steady stream of hot water available. restaurant service is best described as snails-pace. if youre in anything even remotely resembling a hurry id have to say go elsewhere. the food quality wasnt bad. i too experienced room service trays left for over a day in the hallways. i got so sick of looking at my neighbors decaying breakfast from the day before i took the try back down to the restaurant myself. the hotel appeared to be understaffed in many areas in my opinion. the high speed internet was indeed high speed and proved reliable during my stay. im only stating my opinion here but i find it hard to believe that so many people were just blown away by this property that theyve chosen to write a --star review and then never post another review...ever (hmmm). if anyone is really unbelievably impressed with this hotel i can off the top of my head think of --- properties that would probably have these one review guests doing cartwheels all the way down the hall.',not_happy
id12925,' the recently remodeled sofitel la is absolutely gorgeous. we last stayed there several years ago and although then it was outstanding it has now totally transformed into a sleek sexy and hot place to stay. many high end hotels come across as impersonal - not the sofitel. every person we met valet front desk concierge housekeeping and restaurant staff were very friendly and made us feel welcome. our room was a suite on the penthouse (--th floor) level. the living room featured a flat screen tv bose sound system and a spacious balcony overlooking the beverly center and a view of the downtown skyline. the bedroom featured floor to ceiling windows with electric shades a very comfortable bed chaise and another flat screen tv. the bathroom was enormous with separate roman tub glass enclosed rainfall shower closet and well lit vanity area. when returning to our room after dinner the maid had prepared the bed and left water cookies chocolates and a personal welcome note from the manager. these are the unexpected touches that we will remember for a long time. the next morning we ate a delicious breakfast in the hotel restaurant where we sat outside on the terrace under sunny blue skies. we were sad to leave as we felt so welcomed and were treated like royalty. the location is perfect an easy drive from lax in under -- minutes (take la cienega all the way from lax to the hotel). for us there is no other hotel or hotel chain that comes close to the perfect blend of comfort service quality and perfection as sofitel and if visiting la we hope you will enjoy it as much as we did.',happy
id12926,' really good deal stayed mid-week and got a huge quiet and very comfortable modern room for less than a hostel. nice helpful staff to boot. the area is a little shady at night but nothing more than a few panhandlers. very close to the wonderful reading terminal market and the convention center plus chinatown is just a skip across the road.',happy
id12927,' i really liked this hotel. every time i had a need it was met. the standard room was nice and big with just the right amount of furniture big tv comfortable bedding. bathroom was quite big and the nice big shower magically didnt steam up the whole place i really appreciated that. i liked that the lobby was busy a place that people really used. i didnt find the lobby bar super-welcoming to me (a single female non-young- non-fabulous person) but was certainly adequate in terms of service. the desk staff was extremely efficient and very welcoming. the meeting facilities and food at the meeting were nice and bit different from the usual (trail mix bar for example).',happy
id12928,' the good - location and price. really cant be beat. assuming you dont get sick and have to spend a ton of time in your room this place is fine. the not so - the room itself is pretty meh. i think if i or my girlfriend were picky it could have been an issue. the tv didnt really work right plus it was like --- years old. the queen size bed was the smallest queen ive ever seen. i think in any city other than nyc it is called a twin. the real issue though was the curtains; you couldnt pull them all the way shut and our room would get unbelievably bright. i mean this is an easy fix - get curtains that pull together. the white ones they have on the windows are fine for privacy at night but actually make the room brighter in the morning sun. if you are out late enjoying manhattan get ready to wake up at the crack of dawn. that said i would still recommend this place for what it is. though not worthy of four stars it is acceptable and the location is simply unbeatable at this price point.',not_happy
id12929,' cannot recommend this place too highly. fantastic location great service from all the staff. nice big clean rooms. what else could you want from an affordable city hotel?',happy
id12930,' we stayed in the wellington for - nights and had a thoroughly good time. the staff were friendly and helpful whenever we asked for advice. we found our room very comfortable kept spotlessly clean and was nice and warm which was nice considering the freezing weather during our stay. the location of the hotel is perfect with times square -th avenue cental park only minutes walk away. we had breakfast a few times at fluffies bakery which was nice and good value we also had breakfast twice in the carnegie deli massive portions hard work trying to eat it all. great stay would definitely stay at the wellington again',happy
id12931,' my husband had to go to a conference in nyc and my daughters and i had never been so we joined him. his conference hotel couldnt sleep - so he found the blakely online. they matched the conference hotel price for a small suite with - queens and a day bed. the rooms were lovely. the bathroom was huge. the staff was exceptionally helpful to the girls and i. the location could not have been better -- easy walk to -th central park and times square. the breakfast was nice. they helped me make plates for cranky and over tired kids to bring up to the room while my husband and i had a leisurely breakfast every morning. there was a grocery store with a great deli less than a block away too.',happy
id12932,' a recent bout of delayed and cancelled flights required me to switch the first night of my usual sun-thu waterford marriott okc to the dfw marriott south. the airline indicated i would not be making my connecting flight to okc and re-booked me for a morning departure out of dfw. just prior to landing the flight attendant informed me that the connecting flight was also severely delayed and there was a chance i could make my flight (they would honor my original ticket). quick – back on the phone to marriott to cancel my one night in dfw marriott south and reclaim my sunday night at the waterford marriott okc. all is well – i thought. my room at the waterford marriott okc was successfully re-booked and i was told there would not be a charge for the change (very understanding of the weather in the mid-west). however the cancellation was never sent to the dfw marriott south hotel. as my hands were full of luggage as i ran between terminals i did not record my cancellation number. now the true insult begins. i contacted the dfw marriott south and explained the situation. being a -- year road warrior and veteran of marriott hotels surely they could work with me regarding this room charge. the general manager (jeremy [--]) must have felt my brand loyalty had no value as he did not return either of my phone calls. instead he relayed his denial though one of his staff. even after the manager of the waterford marriott okc called on my behalf “the no-show losses sustained by our hotel in the prior month were too high” and they were not budging on their decision. my name would be mud in the consulting community if i treated my customers with such indifference and inflexibility. in conclusion jeremy [--] is the type of manager that exemplifies the reason loyal customers break away to new venues. i for one will spread the news that the marriot dfw south should be shunned and may the next closest marriott reap the benefits of loyal customers. obtw - did i mention how amazing the staff is at the waterford marriott okc?',not_happy
id12933,' i celebrated my --th wedding anniversary at the ritz carlton in phoenix. from the first time i pulled into the hotel to the day i left i was greated with the most amazing staff i have ever seen. the hotel was elegant quiet and a very good location in phoenix. it is less than -- minutes from the airport . across the street is the biltmore shopping area with great shops and fine restaurants. at the hotel the bistro restaurant all their food is provided by local markets and is so fresh and excellent menu choices. the standard rooms are large clean and the beds are very comfortable. if you get a chance to be in a club level room make sure you get a chance to take advantage of the services provided. they have a wonderful host and she will do anything to make your trip very enjoyable from suggestions to restaurants to hiking or to day trips. the pool is rather small located on the second floor but it is heated in the evenings in the winter time and both the pool and the health facility is open -- hours a day . i did not get a chance to use the spa facilities but i heard they are very good as well. i am a worldwide traveler and honorably suggest this property of choice in phoenix arizona.',happy
id12934,' one of the challenges of marriott rewards is finding good city hotels to use megabonus certificates which are restricted to category - or less. this hotel was available over memorial day weekend so i took a chance. i was quite . the location is great less than two blocks from the alamo and riverwalk. the hotel provides valet parking at $-- per night or something like that but you might be able to find cheaper options. the cheapest is street parking on sunday because the meters are operated - am to - pm monday through saturday. sundays and holidays are free. there arent a lot of spots but it is possible. the desk clerks were fine with me suggesting that to someone else. there are also a couple pay lots for $----- in the area. though they have restrictions they still might work. the one bedroom suite was in very good shape. everything worked the air conditioning unit was very quiet and i slept well. breakfast offerings are fairly extensive including - waffle makers. even if you dont like waffles take a look at the shape - it is a good chuckle! as an award redemption this was outstanding. i would also have no hesitation paying money here if i wanted to be downtown in san antonio.',happy
id12935,' we have just returned from our long weekend in manhattan we had a very enjoyable stay at the casablanca great location - few steps from times square ! cheerful polite & and very friendly staff ! availability of free drinks and snacks ---- in ricks cafe is a great feature together with the wine & cheese sessions served by lovely staff who always had a friendly and warm smile! the front desk were really helpful in advising and arranging trips always courteous & cheerful ! the hotel is small compared to other manhattan hotels but this is what makes it so special you receive a more personal service from friendly dedicated staff. tony is restaurant next door is is well worth a visit ! - lively atmosphere great food (big portions..) at reasonable prices very friendly staff. our only negatives from our trip to new york was..the osteria al doge restaurant round the corner in --th street.. poor service! un-friendly staff average food and pricey!! compared to tonys and other restaurants visited. would not recommend the supershuttle bus transfer service also over - hours from hotel to airport ! thanks again to the casablanca...',happy
id12936,' we had a week here late may. the location is fantastic just a hop to union square. really enjoyed the trumpet player each evening - belting out his tunes from times square. the rooms are cosy and comfy and yes the bathroom is tiny but small price to pay for all the other benefits. the concierge team here were great besides many suggestions the best was the purchase of a - day muni pass. i think it was around $--.-- and it was valid for all forms of transport for the week ! great value and excellent suggestion given a one way ride on the cable car is $-.--. we used the muni pass all week and saved $$$ - so thanks for that. the bar downstairs does great cocktails of an evening. breakfast in the hotels restaurant is superb and great value for money - service was excellent too. coffee tea and biscuits avail downstairs all day. if you like chinese head down to chinatown to rj is it was just fabulous - but be prepared to wait for a table ! all in all a great little hotel with good customer service great value for money and conveniently located.',happy
id12937,' stayed with the park n play package just after christmas and thought it was a very good choice. the staff were all very attentive and friendly. the location was excellent -- about a block from mag mile shopping and - blocks from the l. if we didnt walk we took cabs most places (navy pier willis tower hancock bldg. water tower) and the fare was always well under $-- for all - of us. with parking ($---day) included and both breakfast & dinner (mon-thurs.) as well i dont see how you could beat the value. im sure chi is great restaurants are what many travelers prefer but we had - kids under -- so the meals @the hotel worked out much better. food options were plentiful and changed daily and i couldnt believe beer & wine were included at dinner. wed stay again with or w-o the kids.',happy
id12938,' the staff was extremely accommodating. we were allowed to check-in early and our request to stay on an upper floor was honored. our junior suite was large comfortable and clean.',happy
id12939,' i used to live in boston and we wanted to stay someplace in the city where we could walk to everything. this renaissance is a gorgeous hotel with a starbucks restaurant bar room service etc. we were able to check in at -:--am which was awesome! the only complaint i have is that our room was in the corner next to the linen closet that the housekeepers kept slamming the door and making a lot of noise. i also wouldnt stay here again if i was looking to walk everywhere it was a little far to get to back bay and beacon hill it is in great walking distance from downtown though. if i dont care about walking and i plan on taking cabs then i would definitely stay here again it is quiet and a beautiful clean hotel. one of the better marriott hotels ive stayed at.',happy
id12940,' great location... good price... good service... clean rooms... slooooow elevators :)',happy
id12941,' this is great hotel the rooms were comfortable ample supply of toiletries. breakfast was good a continental mixture plenty to eat. ideal location for the muni f tram to downtown san fran (just around the corner} and a very short walk to the wharf. the staff were very helpful with any query you may have. all in all a really good experience.',happy
id12942,' after arriving at --:--pm i had to wait -- minutes just to get up to the check-in counter where it took an additional -- minutes to check in. the room was fabulous but the coffee pot was broken and never replaced after two complaints. the hotel staff was rude and service was not a priority. the hotel was very clean and modern looking. having a pool was very important since my --year-old was with us. i checked when i booked the stay to make sure the pool was not scheduled for maintenance and was fully functioning... they assured me it was. i called a week out to double check that the pool was up and running. unfortunately the heated pool was so cold that nobody was willing to brave it. the hot tub was warm so it was packed and so much sunscreen was floating on the water that we gave up and went back to the room. restaurant is breakfast was great and service there is good. next time i would choose a different hotel located downtown.',not_happy
id12943,' this hotel is very nice and is in a great location. connected to a simon mall- copley place and the prudential center. a lot of shopping. grocery store across the street. elevators were fast. rooms are large and nice. i got the hotel through priceline and was very pleased.',happy
id12944,' we stayed - nights at the argonaut with our - kids and we all enjoyed it. great location walking distance to many of the tourist spots we wanted to see. felt safe walking at night. delicious hot chocolate reception ---pm then wine and apple cider ---pm. rooms have a funnot over the top nautical theme. beds were comfy and rooms were quiet. will definitely stay here again.',happy
id12945,' this hotel is well-located and has lots of things to recommend it. it is the largest hyatt regency in the world but manages to personally interact with guests in a welcoming way that would be more expected from a much smaller establishment. there are a few negatives: the wooden corners of our bed were pointed and protruding so my shins got dinged up every time i forgot to give them a wider berth; there were no toiletries in the room upon check-in but that was quickly remedied by a phone call; there was no tub; the concierges dont seem to be able to magically get reservations at high-end restaurants the way concierges in other major cities often can; and you cant store items in the minifridge. that last issue is relevant because you will be bringing back leftovers from the incredible giovanni is stuffed pizza place about - blocks away. (do not miss this chicago-style pizza!) other positives: the view from the west tower toward the water is wonderful day & night especially if you are lucky enough to wake up to a snowy morning. there were individual reading lights on the headboard. the shower was hot and had perfect pressure. the word of the week on facebook will get you free internet a reduced parking fee and possibly also another surprise...be sure to visit this hotel on social media! there is a well-stocked grocery store just behind the hotel. i had drinks at the irish pub and big bar on the premises; both were fine. the art institute is just a -- minute walk away on michigan ave as is the seasonal public ice skating rink. and the hotel is easy to reach on the blue line from ord...just take it to the clark-lake station for $-.-- and walk approximately seven blocks east and one block north. one more thing...if you love the blues i recommend both buddy guy is legends and kingston mines. the latter has two stages with music until about - a.m. which made me aware of yet another hotel positive: it was quiet enough to sleep in late on sunday morning. ;~d',happy
id12946,' we stayed at candlewood suites for seven night returning home to the uk only yesterday. the hotel staff were very friendly helpful and welcoming. the room was exactly as described and expected; it was clean tidy and comfortable. although the kitchenette was not used except for the coffee maker it was well equipped. the next time we come back to new york we will certainly consider staying here again. well priced accommodation and well placed for times square and all the other attractions.',happy
id12947,' i stayed here for - nights as part of a special birthday holiday for me from my husband and it was great! room was spacious nicely decorated with quality furniture and the bed was super comfortable. the bathroom was a good size no bathm just a shower but it was huge!! we used the gym a couple of times and it had enough equipment to get a good work out in. didnt eat at the restaurant or visit the bar so cant comment on those. staff were helpful. location was fantastic would definately return!',happy
id12948,' my review is a little late but myself and a friend won a competition to attend the oscars in la we are from north east england. as part of the prize package we stayed here for - nights and found it wonderful. it is a large hotel and very impressive in splendour albeit a little dated. room was a good size two double beds and flat screen mini bar fridge. we had a ball as you might expect. we were pretty high up so the view was immense and we enjoyed walking around the neighbourhood taxi was --mins to hollywood and we even got the bus to santa monica one day! food at the hotel was lovely and so much selection all the staff were very polite and chatty to us and made us feel quite at home. trip off a lifeline! x',happy
id12949,' the hotel looks avergae on the outside but the rooms inside are nice and modern. i am not too crazy about the sliding door of the bathroom because it does not block noise at all but the entire room looks nice with flat panel lcd tvs and comfortable beds. as for the location it is horrible. the highway that its situated on is one of thw worst ive driven on. just trying to get from one side of the highway to the other takes lots of turns. if you miss an exit keep on driving down the road and you will see roundabouts and intersections that boggle the mind. there is no logical explanation as to why the streets in that neighborhood are designed the way they are. i tried heading to a nearby wendy is for dinner and i had to drive through roundabouts roads meant for horses and risked everything when driving thru intersections as i have no idea who has the right of way. as for the hotel its good location exactly the opposite.',happy
id12950,' we arrived on thursday night around -. we were upgraded to a room on the --th floor so we had a great view. as we went to our room i noticed a room service tray on the floor a few doors down from our room. i thinking oh hasnt been picked up yet no big deal. no complaints about our room and we were excited to see a small refrigerator available for our use. the bathroom was a great size. however there were no handtowels and the bathtub didnt drain well filling up with water when we showered. friday morning i informed the front desk of the drainage problem and it was taken care of right away. because the bathtub problem was resolved so quicky i was surprised that the room service tray from thursday night was still in the hall. we left the hotel about - returning at - friday afternoon and the tray was still there. saturday morning around - i told the front desk about the tray. it is hard to believe that housekeeping hadnt picked it up yet. we stopped by the hotel about - and the tray was still there! at this point i am making a mission out of getting the tray removed. who wants to look at dirty dishes as they walk to their room? i called service express and told them about the tray. when we returned to our room about - the tray had been moved from the hall way to the table next to the elevator. i dont know if a guest moved it or if housekeeping did. at this point i took the tray with its dirty dishes and half full pitcher of tea down -- floors to the front desk. i dont know what the issue is with housekeeping. there must be some kind of problem if a tray is left in a hallway from thursday to saturday night. who knows how long it had been there before we checked in? if a tray cant be picked up wonder how much cleaning really goes on in the rooms? if you want a hotel near times square then this is the place for you. personally i would not stay in this area again. it is way too crowded.',not_happy
id12951,' got here by bidding on priceline for $--- so priceline did the choosing. it is about as far as you can get and still be classed as downtown-pike place. it is perfect for foot-baseball. the train was far enough that it wasnt a bother. our courtyard room was void of outside noise. the a-c was a little noisy but worked very well. we could hear some kids screaming next door but i assume they could be heard for blocks. the walk to pioneer square is about -- minutes but is a lonely walk if there is no sporting event. it didnt feel unsafe after dark but not many folks were around. breakfast is not included and parking is valet parking for $---night. the very comfortable room had fridge-micro-coffee. counters are granite and the tv is a -- lg flat screen. there is a couch we had a king bed and the desk has easy access power for your laptop. the room safe holds one laptop. wireless connection is free and quick. there is an hourly free shuttle to deliver you to restaurants etc. good deal? yep a really good deal as long as you are not intimidated by the lonely neighbourhood after dark. oh yeah there are two italian restaurants a block south of fado irish pub. one is street level but the one with atmosphere is downstairs. great atmosphere but the worst italian food ever. the congenial owner owns both restaurants. fun if youre not there for quality.',happy
id12952,' really good. it is the only both cheap and clean place ive ever found in manhattan! excellent location and frindly environment. the bathroom was the only drawback it was too small but you know in nyc it is cool. i preferred the private bathroom formula that is more expensive but let you have your own privacy.',happy
id12953,' i arrived early due to a flight change and the front desk agent made a few quick phone calls and i was able to check in and get into my room early. the hotel is located next to a few other marriott chains and getting in and out of the parking lot was no problem. the restaurant service was attentive but not overly intrusive. the surrounding neighborhood could stand some improvement but the hotel itself is great.',happy
id12954,' this hotel is perfect if you are attending an event at the convention center or visiting baltimore and the inner harbor. hotel is very clean and decor is updated. nice flat screen tv in the room. staff is very friendly. valet parking is pricey at $-- per day but that should be expected in the downtown business district of a big east coast city. i highly recommend this hotel. check out peters pub around the corner for dinner and drinks.',happy
id12955,' there is a metro stop right under this hotel. we only used it once but you could do it all the time. we walked to the very nearby museums and national mall. taxis were a large part of our time spent and the hotel always has a ready supply of them. if you were to ask the doorman they would get you a limo to take you from the hotel and airport for a good rate. we do wish we had known that but the front desk-reseration people do not know this and so we arranged our own transport online. this hotel is a bit older but the beds were comfy which we much enjoyed after long days of walking. clean and good service so we had no complaints. we had a balcony which was fun. the restaurant had good food which they let us share without a problem. we used room service breakfast which was a help to us as we had several very early morning appointments to attractions. we shared one breakfast - just listed two people on the order form where it asked and they gave us extra silverware and three eggs to share. one day they brought breakfast an hour early but it worked out okay the other days. the elevator was always there very fast which is handy. the gift shop had what we needed. we were very comfortable and rested at this hotel.',happy
id12956,' my husband booked the room with the hilton directly for the - of us. upon arrival we were given a room with - double beds even though we had requested a king or queen. they have no wait list so we had to check everyday to change rooms. finally two days later a king was available though they had no record at all of our request! after speaking to no less than - people! none the less the rooms were very clean very spacious with decent views. room service menu is extensive and the food was excellent (pricey of course). the pool is very nice with an oasis like feel with lawn and cabanas but poolside service is lacking. you have to really hunt for menus and a phone to place an order. it seems it would benefit everyone greatly to have easy access to smoothies snacks and cocktails poolside. nice hottub also. it is a very large hotel so there is no real personal service and often long waits for the elevator. the location is ideal of course for universal area attractions but a long way from lax hollywood and the beach. self-park is $-- a day valet $-- a day. overall nice property. i would return if i had an event in burbank-universal city area.',not_happy
id12957,' i always wanted to stay in the venerable carlyle hotel and i had my chance in november of -- and i was back in the lobby in january --. i love everthing about this property i wish it were cheaper but in this case you get what you pay...loved the sunday brunch and bemelmens bar and the door men and white gloved elevator operators...it is just as good as i imagined it would be. i can not wait to get back.',happy
id12958,' the hotel i normally stay at in nyc was booked. i booked the hotel mela as a package through us airways. what an awful experience. the rooms were tiny--i listened to couple after couple beg to be put in a larger room only to be told it would be another $--- plus per night. there is no concierge and really no bell person. the front desk staff was very unhelpful even doing simple things like getting us a cab. it took -- minutes just to get ice to the room. there is no way to get help with tickets or dinner reservations. we ended up using the services at the marriott and the broadway millenium across the street. a large part of the space minus the bed in the room is taken up with a basket full of items they want you to buy and a charge bar. there is no drawer space and a tiny closet. service seemed to worse for those who booked a package--probably figured we had already paid and there was nothing we could do. you can do a lot better in nyc.',not_happy
id12959,' i was in ny only for few nights so i had to stay in the city centre for accessibility. it was in times square so was easy to shop and walk. there are better hiltons around the world though.',not_happy
id12960,' if yure traveling to chicago for a business meeting especially from different cities this is a fantastic hotel. it adjoins the terminal so you never have to go outside and can maximize your time as youre about - minutes from the airport security line. that being said the prices for everything is very very high. nothing is complementary here. you also want to request a room away from the airport side of the building unless the sound of jet planes taking off lulls you to sleep. overall great for convenience not so great for everything else.',not_happy
id12961,' the hotel was very easy to find just off time square with a starbucks right opposite-for starbucks lovers! the reception is very understated not very much room to move around but the reception team (all of them) were just so helpful friendly and to go the extra mile. i was sharing with my sister. i had put in a request for a twin room when booking and paying for the - night stay. the request had not reached the hotel but they did everything they could to get us into a twin room which was a very good thing. my dad was in a standard room the bed was pushed up against the wall and the bed size was very small. it was the size of a small queen- if he had been sharing with my mum it would have been a tight squeeze for two average sized adults. this room had a conventional hotel bathroom. our room was a twin with two single beds up against two walls. the toilet was separate from the shower. the toilet had a sliding door and the shower just had a shower curtain. (this was quite un-nerving when staying with a friend or someone who is not your partner!) i could see no reason space wise why a door could not have been put on to encapsulate both the toilet and the shower together for privacy. the shower curtain also did not reach both sides of the wall comfortably! having said this-we had a bathrobe each there were ample towels there was a refrigerator which i thought was a good touch for a hotel in nyc the toiletries were good but there was no full length mirror in the room which was a bit of a pain. we had an issue with the flush on our toilet one morning and we reported it to the reception when we returned it was fixed. the same time we reported that one of the side lights was not working. this was not rectified throughout our stay which was disappointing. i have stayed in hotels previously in new york where despite being on a higher floor the noise from the street level kept me awake. no such problem in this hotel. we were on the -th floor and could not hear any street noise whatsoever nor could we hear any other noises from rooms next door which was definitely worth mentioning because it meant we had - very thorough nights sleep which is so important for the action packed days you have in the city. i had to use the internet and the computers in reception. the time on the payment details was not in keeping with the actual time and therefore when you put in what you thought was enough money for -- minutes ran out in under - minutes which was a bit naughty. the indoor swimming pool was very cool although the whole of reception then smelt of chlorine it was fun to see those swimming when you were drinking at the bar. there were never any apples available on reception when i passed despite there being a sign asking you to take an apple to keep the doctors away. all in all despite being a relatively expensive - star hotel the most important thing was that we had some great comfortable nights sleep which was crucial after such hectic days and miles and miles of walking.',happy
id12962,' my go to hotel in charlotte . staff is courteous food in the never crowded dining room is outstanding. nice bar to go to. great gym and outside pool too. cant beat location with a combination of privacy upscale shopping on the back and the nearby location of southpark mall.',happy
id12963,' wow! what a horrible staff of workers. the rooms smelled horrible the place was totally runned down. there were fights in the hallway at night. they gave away our second night although we clearly booked two nights stay. when i went to complain about two lightbulbs that burned out the ice machine and coffee machine that didnt work they staight told me to pack your bags and get outta here. i went across the street to the motel - and got a room for half the price and even smelled better. who woulda thought.',not_happy
id12964,' great location. super close to the light rail train stop so it is an easy ride from the airport to the hotel. but the hotel itself is just sort of blah. not nearly as nice as most westin hotels.the bathroom was worn and dirty. the bathtub was moldy. no shower caps no robes. the bed and furniture were falling apart. our room was by the elevators and it was very noisy. we also had a -- minute wait to check in because the lines were long. we had a hotwire.com deal so it was tolerable but definetly think twice before paying full price for this location. it is just not up to the standards of other westin locations seems more like a - --- star hotel vs a -.',not_happy
id12965,' the place was a little less than a mile from union square so my husband and i walked there with no problem. the room was small didnt have a fridge and it smelled a little musty but other than that it was fine. they had one of those really old hair dryers and i didnt even realize what it was at first. the continental breakfast was packaged danishes and coffee and juice. essentially you get what you pay for. it was supposed to be $-- per night when i booked it on the website but we ended up getting charged $-- for the -nd night. i had even asked the lady at the desk what the rate was since she gave me a total that seemed high and she confirmed $-- per night. i just thought the taxes must have been high. i didnt even notice the price difference until we left and had already checked out and since it was only a $-- difference i didnt complain about it. in the morning around - am on sunday there were people outside in the courtyard or parking area talking and laughing extremely loud like it was a party or something which was pretty annoying since we wanted to sleep in a bit. next time id opt to stay at the travelodge if im looking for something comparable since their continental breakfast is generally better and they have little mini fridges and a microwave.',not_happy
id12966,' we spent the weekend here for my daughter is birthday. the staff were top notch - giving her a gift box with chocolates and a little souvenir book when they learned it was her birthday. the view was fabulous from the room over the city and the sound. walking distance to pike is right by the cinema etc. all in all very comfortable with great service.',happy
id12967,' we moved to san diego for a month for my husband is hospital assignment. the apartment we originally rented was not ready when we arrived and we were left with no where to stay. after spending all day searching we decided to drive over and check out the rooms at this extended stay america. antonio at the front desk was very nice and allowed us to view a room before booking. the hotel has been recently remodeled and it was way better than i was expecting an extended stay to be. it was very affordable for our long stay as far as renting a hotel goes. antonio even went out of his way to call us to let us know that there was a discount offered through the hospital my husband was working at. the room had a full size refrigerator - burner stove and microwave. the breakfast is grab and go and has oatmeal muffins coffee apples and bananas. there is coin-op laundry onsite too ($- a load). free internet ac works great room has windows you can open and enjoy fresh air. close to i-- so you can get anywhere and there is fast food walmart dollar tree and grocery store very close by. the room was clean and the front desk was very nice (a few times after our sheets had been changed by the maid service we noticed stains on them and they had no problem exchanging them for different sheets). the only small negative to our stay was that we were on the -rd floor where half of the rooms are smoking. we were in a non-smoking room and never had any problem with the smoke coming into our room but you could smell it in the hall. overall if you are needing to stay for a week or longer in sd i would definitely recommend looking into staying at this extended stay.',happy
id12968,' i rarely write hotel reviews even though i spend hours reading them before booking a stay anyway-no matter the properties star and luxury rating. cleanliness and comfort are by far the most important elements for any hotel stays when it comes to my travels and that is why i am delighted to deliver a top review for the affinia. rooms-beds were clean and comfortable and i had a great night sleep throughout my stay. rare is a top destination for upscale bar food dining: some of best burgers in town and great atmosphere! i enjoyed the roomy fitness center as well. the only issues i ran into were slow elevators. although my room was on the -th floor i used the stairs most times to avoid waiting for the elevator. i do however enjoy using the stairs but some may find this irritating. also i was disappointed that the rooms didnt offer a full length mirror. only mirror was located in the bathroom and two guests would have issues getting ready when one person is using the bathroom-shower. also internet is not included in the hotel rate. at $-- per day that can get expensive. instead head over the starbucks which is located just - blocks away at --th street for free wifi! otherwise enjoy your stay!',happy
id12969,' my husband and i stayed at the bedford hotel manhattan new york city for - nights in april ----. we were pleasantly surprised at the cleanliness of the hotel and friendliness of the staff. each and everyone was polite and helpful and our room was really good with a tiny kitchenette (but this was enough and suited our needs). transport was not problem as the hotel is near grand central station and within walking distance of most attractions. plenty of restaurtants etc within walking distance. we would definately recommend this hotel to anyone wanting a budget type hotel in manhattan. stuart and lainy south africa',happy
id12970,' we hosted our wedding reception here and stayed several days before our honeymoon and i cannot say enough good things about their facility services and staff. we were treated like family by their staff who helped us with anything and everything and even left a message on our room is voicemail congratulating us on our marriage and inviting to contact us with anything we need. they delivered roses to the room and everything! the suite we had was gorgeous... spacious.. perfect. they also supply a free shuttle to and from the airport and even paid for our cab ride since we arrived back after their shuttle had stopped running. wonderul wonderful!',happy
id12971,' although the room was small (i opted for the lowest room category since i was traveling solo) it was sufficient for my needs. i was traveling on business and spent two nights at club quarters central loop. no noise issues clean secure hotel close to many of the major companies in the central loop. it was a no frills experience but considering how little time i spent at the hotel i didnt need all the extras or a huge room. bottom line: it is a very good economical option in the central loop.',happy
id12972,' i am a visitor from europe who stayed here for seven nights during a conference based at the hotel. the positives : great central location; tick tock diner very convenient and good food; upgraded room had wonderful view of the empire state building and the nyc skyline; bed was very comfortable and the room well soundproofed giving a comfortable night is sleep; cleaning staff were polite and kept the room spotlessly clean; conference room was large and had good facilities. negatives : we were lucky to be upgraded but other colleagues rooms were very small - one couldnt open her case without putting it on the bed; free internet connection is incredibly slow - if you want fast you have to pay; several times we couldnt log on as there are too many people already connected - ridiculous for a conference hotel; one printer in the business centre didnt work; alcohol in the diner was ridiculously expensive even for new york; our waiter in the diner on three separate occasions was inattentive and more interested in chatting to his friends or on his mobile phone than getting our food; the shower was impossible to control - ran either very hot or very cold. but the biggest disappointment was the attitude of staff on reception. with only one exception (mohammed) they were completely lacking in courtesy and very very unhelpful. there was no offering of information about the surrounding area no map offered no information about the hotel - not even the time of breakfast - and the person on checkout was just plain rude. i was both surprised and disappointed - my experience of other hotels in the us is exactly the opposite and this is supposedly one of new york is best hotels. management ought seriously to consider sending reception staff on a course in customer service or even common courtesy - and on supervising them properly. the pluses of the hotel do not make up for their appalling attitude. i would not choose to stay here in the future for that reason.',not_happy
id12973,' visited chicago for some christmas shopping and this was our base for three nights. it was simply beautiful one of the nicest city center hotels i have ever stayed in. very plush and luxurious. our room was small enough but we had an amazing view and large windows. the bed was incredibly comfortable and there was adequate space in the room for my purchases... just! breakfast was divine out of this world wonderful service. all the frills youd expect from a hotel like this. we had food there another evening and that was gorgeous too. fantastic location for exploring chicago and a stone is throw from michigan avenue and all the shops that line it. i would definitely recommend and would definitely stay there again!',happy
id12974,' this is our second stay at this hotel. we either got the same room or all the rooms smell of b.o. couldnt sit on the sofa because of the smell. it was in the carpet as well. otherwise great hotel. comfortable beds. great food great service.',not_happy
id12975,' i was there for - week for a conference and it was a very nice stay. the location was ideal and near everything to explore san francisco. i had a room on the --th for which was nice i have to agree with other reviewers the walls were thin and i heard my neighbors one night but it wasnt a huge inconvenience. i had a room with a king size bed and it was a nice clean spacious room. the pics posted by others are pretty accurate as to what the room looks like. the staff were very nice and accommodating. the -nd and -th flrs had computers for internet access and there was a small but convenient fitness center. i would return to this hotel if staying in san fran again.',happy
id12976,' its not a bad hotel but i kinda expected a nicer room in a - star hotel. maybe i am spoiled from staying in blinged out - star hotels in vegas (serious bang for the buck there). the rooms are in serious need of an upgrade as they look very dated (popcorn ceilings and old carpet). there was also a musty kind of smell when we first walked into the room. that being said the location is great but there are many other hotels in the same area that are decent and probably cheaper (like red lion). i guess i cant complain too much since we got the room through priceline for $--- a night. we would probably try someplace else next time. however if you can get a really good deal at the westin it is not a bad option.',not_happy
id12977,' stayed here last week based on trip advisor reviews it was the best hotel ive ever stayed in whilst in nyc. the room was huge and extremely comfortable with amazing amenities and a fab view and the bathroom wow the bathroom! the staff were stunning so helpful and friendly. ive stayed in many hotels the world over but the distrikt is my new favourite it is so good that i can imagine once the word gets out rooms will be booked up well in advance! so i shall be sure to book well ahead to secure a place at my new favourite hotel. cheers distrikt hotel & staff for a fabulous stay in ny!',happy
id12978,' an adagio is in ballet a slow section of the pas de deux a dance that often tests the romance and proficiency of the performing couple. there is nothing beautiful about the hotel with the same name at least not at the moment. renovation. carpenters. electricians. tools. noise. and sawdust and plaster and floors laden with filth and other construction detritus. temporary carpets poorly laid and fastened with duct tape with white dust everywhere. enjoy tripping. or sneezing. a relocated front desk and an entrance now off an alley with garbage collecting outside and ladders often blocking your way. a single small elevator services its ---+ rooms and guests must share with construction and hotel staff with big carts that often make it impossible to get in. much toe tapping while waiting to get a lift up or down. central air is down and free standing air conditioners noisily cool off the guest room - and they are hardly efficient. even the housekeeper complained about its inadequacy. today the water was shut off for five hours and when it returned and was turned on its flow exploded in my face. the hotel is in the midst of the tenderloin which means that homeless and health impaired circulate the streets at night and early in the morning. the bottom line: dont stay here unless there are no other rooms in town. or make sure - absolutely certain - that the construction is done and the workers are gone taking their effects with them.',not_happy
id12979,' the madison is a comfortably-sized urban hotel with the elegance and charm that civility required before mac-hotels became the accepted norm...a door man who (usually) opens the door for you a gracious well-lighted lobby with comfortable conversation areas generally punctual elevator service and attractive hall ways. in october ---- construction on the hotel restaurant was apparent but not disruptive. the room was fresh generously-sized and nicely appointed.',happy
id12980,' i went to la with a friend & it was the first time both of us had visited - i must say it was the best holiday ive ever had...la is fantastic i love it & would live there if i could! the hotel...ok well it really was a lovely hotel - clean comfortable with huge rooms we had a massive double bed each & a very large bathroom. there were also sliding doors on to a patio which was nice though we didnt use it. it was very quiet with no traffic noise. the hotel has a swimming pool too & a nice restaurant downstairs which we only used for breakfast - yummy...plenty of choice & it set us up for the day. location was probably the only downfall as it is a fair way from the centre of hollywood (graumanns chinese theatre madame tussauds & kodak theatre etc...) & i wouldnt recommend walking to sunset boulevard either. luckily we were planning on hiring a car anyway - this was organised for us in the hotel as they have a company based in the lobby which was ideal. it was so easy to sort out & very reasonable. this enabled us to drive everywhere & la is very easy to find your way around. we went to the griffith observatory sunset strip venice beach santa monica & a lovely drive around beverly hills to check out some celebrity homes fab! nightlife was a lot of fun we met so many interesting people & the bars were gorgeous. i would definitely recommend ketchup & chateau marmont (both on sunset boulevard) also fred -- (---- vermont ave) this place is so good for breakfast & only a short walk from the hotel. la is just so beautiful personally i could stay anywhere as long as i hired a car so all in all this hotel served its purpose.',happy
id12981,' very very clean big rooms & comfy beds. the property seemed full but very quiet. excellent friendly & helpful staff. very nice indoor pool. restaurant very hand and good. bar very nice also. will definitely stay again!!!!',happy
id12982,' we recently stayed - nights at the hotel monaco in dc and as usual we absolutely loved it. we have spent a lot of time for work and pleasure in the washington dc area over the past ten years and the kimpton properties continue to be our favorites – specifically the monaco on -th and f. it’s majestic and has a perfect location convenient to the metro (right across the street) and the national mall (only a few blocks away). the national portrait gallery is right across the street as is the verizon center if you are in town to catch a sporting event. there are great restaurants and even a movie theater a stone’s throw away. check out the cream of crab soup and yummy crab cakes at legal seafood just up the street. if you fly in to regan national you can take the metro directly to the hotel without changing trains. we specifically booked a monte carlo room for the square footage as many of the basic rooms are very very small so be cautious if room size is important to you. they gave us a small room in error upon check-in and thankfully corrected it immediately. the decor is “kimpton cool” the bed was wonderful with really nice linens. we had a large bathroom with tub-shower combo and great water pressure. kimpton properties are environmentally conscious so you have to ask for extra towels if you need more that - per room per day. as usual everything about our stay was stellar. the only sad point for us is our favorite concierge the fabulous miss kimberley reed had moved on to another property-company. thank you to the monaco staff for disclosing where she was so we could visit her while we were in town. we highly recommend this property – it’s wonderful!',happy
id12983,' ok...a disclaimer to start off...im new to the luxury hotel scene so maybe i dont have much to compare my experience against but my stay at the sutton place was below expectations. after researching for months on the perfect hotel in chicago for new years i settled on the sutton for a pacakage of --- for a night which included breakfast parking champagne and strawberries and taxes. the first thing i noticed on arrival was only two elevators in the whole building...which was a bit of a wait all the time we needed to get up and get out. the room was kept clean no issues there but lying down on the bed i could feel the springs!!! i couldnt believe it... other than that we had a few requests for room service....some were taken care of at a reasonable time. after placing an order for breakfast at -:-- our breakfast promptly arrived at our room - hours later and one hour later than they told us it would arrive. in the end...the sutton may look like a luxury hotel but it lacks the details and thats where luxury hotels are supposed to shine.',not_happy
id12984,' we did a two week east coast trip in june and booked the days inn for a one night stay on our road trip. the hotel had a soft refurbishment and the executive room we booked was very large and comfortable. the bed was really good and the room had a large flat screen tv and all the other amenities you would usually expect in a westin hotel or something similar. the hotel is close to the underground so travel to down town washington is easy. there is not much to do around the hotel but i guess that is okay. the hotel also had secure parking for a charge. as far as i remember the wi-fi was free of charge.',happy
id12985,' out of - hotels that i have stayed in around wtc i find this hotel to be the best so far. i traveled with my family and i think this is the best hotel so far. front desk: kevin at the front desk greeted us and was very helpful. the other staff at the front desk that i dealt with were also great. concierge lounge: stacey is fantastic. i cant say enough about her. my kids and wife loved her and she was always helpful and warm. the food and snacks were great and the view is awesome. breakfast overlooking the statue of liberty! rooms: the rooms are decent size for the area. i cant think of any hotel around here with large rooms. also the rooms were clean and comfortable. location: it is great for either business or pleasure. i could walk to my business meetings and my kids could walk to many places to sight see. business center: this is the only downside. i wish this hotel had a dedicated business center. it has one....kind of. overall: this is a great hotel to stay for business or pleasure. the rooms are nice the service is great and the location is fantastic. definitely cant go wrong.',happy
id12986,' hilton harbor island is convenient to both the airport and downtown san diego - it is quiet and has wonderful views of the harbor and marinas. this hotel is standard for the hilton chain - clean and comfortable quiet decor professional staff and nice restaurant and bar. there is a nice park adjacent to the hotel - great for waterfront walks in the morning or evening -- it is also great fun to watch the cruise and navy ships sail by! i was concerned about noise from the airport - it is not a problem - the rooms are very quiet regardless of how many planes you see going overhead.',happy
id12987,' it has been a really really long time since i have stayed at a hotel with this type of customer service. the concierges antonio and jill were great at helping me book a tour for my free time and even helped check me in for my boarding pass when i was unavailable to do so myself. the location is great you can walk across the street to fashion valley mall its close to the airport and old town. the bell staff can run you to closeby locations such as old town when available depending upon what else is going on. i ate at the onsite restaurant twice (i think it is named charlies) and found the food reasonably priced. the rooms are adequate and clean. they are missing some amenities you might find elsewhere such as a mini-fridge or microwave but in san diego you are not in the room much anyway. i found their customer service to be so superior their hotel would be my first choice for another trip to san diego.',happy
id12988,' an old hotel so do not expect what you would find at a - star.my wife stayed here - years ago and had no problems. this time around it was like night and day no consistencey.. their staff desparaly needs better customer reations skills.',not_happy
id12989,' we loved this hotel. very spacious room and bathroom modern and clean. concierge very nice and helpful as the staff at the reception desk. we were traveling with our -- yr old boy so i had to share one of the double beds with him. i wish we had reserved a king bed with a pull up sofa. other that that it was a great experience. few minutes walk to the hancock tower and one to of the stops of the sightseeing bus. starbucks around the corner.',happy
id12990,' this is avery nice hotel on the bay which has beautiful views of san diego bay and the yacht marina. you are very close to downtown-gaslamp and also within -- minutes to the zoo but shelter island feels very seculded. having a car is a must though. rooms very a bit dated but well kept up and spotless every day. the breakfast buffet was very tasty and a nice bonus. staff was exremely friendly and helpfull. we will definately stay again on our next san diego trip.',happy
id12991,' this was an unexpected surprise. i usually stay at the bonaventure when im in la on business but i had a limited budget during this trip. i got lucky here. the rooms are small (average small) but clean. however with a bar like the one at the o you dont stay in your room unless you are sleeping (or with a significant other). ill get right to the point. the bartenders downstairs are the most talented ive come across. their knowledge of vintage cocktails was very impressive. the span of obscurity should have been intimidating but your server was always there to guide you through; and with a heavenly smile (elisa). i checked out today and i miss it there already. ill never stay anywhere else when i visit la.',happy
id12992,' talk about defining the word service. i never had to ask for anything because all of my needs were anticipated and taken care of. the hotel is a little older but they have made the most out of what they have to work with. i appreciate the upgrade and the personal recognition of our special occasion. if every hotel in the chain has this level of service my hotel selection has become a lot easier.',happy
id12993,' we stayed for - days in the hilton garden inn which is in an excellent location just a block across from times square. the a-c-e subway is just down the street. the staff were friendly and polite and offered us a free tourist map and useful advice for anything we asked about. the room was a reasonable size quiet and in good clean condition. furnishings were modern and a desk with phone light pens paper plugs and details about how to access the free wi:fi and printing. a microwave kettle and fridge in the unit were well stocked and a good size. below the bed was a flatscreen lcd tv with a range of channels. our room looked out over the back - side-street and there was no street noise on our -th floor. air conditioning dark curtains and a comfortable bed with good pillows - sheets meant a comfortable night. there is a good size wardrobe with wood hangers and a safe. the bathroom has plenty of light a large mirror with lots of towels and a powerful shower over the bath. now the unavoidable negative - there was a rat we heard it on our last night as it nibbled through a chocolate bar wrapper. i got up and moved things but couldnt see any way in or out but we heard it twice that night. the staff were very apologetic about this and offered us a meal in the restaurant attached. the food was excellent if not a bit pricey (but we werent paying!)',happy
id12994,' having lived in arizona most of my life ive stayed at all the big resorts in the phoenix area... the phoenician sanctuary the princess... you name it. all of them are nice but none have the charm warmth and personal touch that the royal palms does. in season the property can be quite pricey. however the summer rates are quite a bargain (if you can handle the heat!).',happy
id12995,' the hilton anatole was more than i ever expected for my trip to the oklahoma vs texas football game! the staff was most courteous and the room was amazing. didnt like the paying for internet but then again didnt need to be on that during trip anyhow.',happy
id12996,' loved our weekend stay at the jw. we were able to walk everywhere during our stay. comfortable rooms with great views nice options on the concierge floor and great service throughout.',happy
id12997,' i spent a week at this hotel last may and although part of a hotel chain this hotel is undeniably the epitome of luxury and sophistication !!!!!!!! the rooms were spotlessly clean and staff could not do enough to enhance the experience of your stay here!! i cant really comment on any meal apart from breakfast as it is the only meal i ate here but breakfast was and will be perfect for you as i found there was nothing at all that id usually have at home that was not available for me here as well as those always wanted to try options on the vast menu! all in all amazing',happy
id12998,' my daughter and her three friends saved and planned for two years for their graduation trip to nyc. they stayed at eventi and were treated like royalty! the staff gave them terrific tips and recommendations. a memorable trip was made more so by eventi!',happy
id12999,' we enjoyed a - day stay at the parc --! the location is the best because of the proximity to bart (across the street) and the cable cars (- block away). westfield shopping center is located directly across the street (nordstroms bloomingdale great food court too). the service and the rooms were excellent and we would highly recommend this hotel to anyone staying in san francisco that would like to be close to the shopping and public transportation. it is right on market street and is close to chinatown. parking is a little pricey at $-- for overnight; however parking is at a premium at this location. we found great rates for this hotel on expedia; however i would recommend that you check out their website (parc --) first because they have several special package rates.',happy
id13000,' i have stayed at this property a few times over the last couple of years and can say in all honesty that - years ago it was spectacular. - months ago it was mediocre. the site is showing signs of aging. the front desk was a site under construction. the hotel was clearly overwhelmed both at the front desk and in the restaurant as it was a parent weekend at local universities. the rooms-bathrooms show signs of wear. for the price i will go elsewhere.',not_happy
id13001,' we had a lovely stay at the chicago hilton. we arrived early and they were able to accommodate an early check in at --:-- am plus we received a free upgrade to a room with two bathrooms and a large walk-in closet. the room was very clean the linens were luxurious and the soaps were of a high quality. i have stayed in many nice hotels and i would have to put this one high on my list. i did not feel the hotel needed upgrading. it has a very classical feel of high quality and grand ambiance. the room did have an old fashioned tv but we werent in chicago to watch tv. if i has one complaint the room was a bit too warm.',happy
id13002,' i make a few trips per year to indianapolis and staying in hotels for a week or more at a time quickly becomes wearing. the homewood suites is a nice alternative with spacious rooms (including cooking facilities if you need them i didnt) and a simple but good light evening buffet meal weeknights. there is a small gym and a pool however the pool was closed for most of the time i was there. staff are generally pleasant although the standard varies - some of the poorer ones could learn a lot from the better ones. the beds are very comfortable - the best ive ever found in a hotel. this alone would make it worth returning!',happy
id13003,' we stayed a the chambers as a family in june for - nights. the location is ideal if like us you want to step out of your door step and be in the hustle of manhattan closer to central park and -th avenue. the hotel decor is stylish understated quirky and cosy it is the ultimate boutique hotel - down to the wonderful choice of toiletries (funnily though there is no shower gel but only soap!)and the individual pieces of art in every room. the staff were always very helpful and pleasant and very knowledgeable when we asked for recommendations or directions. we would definitely recommend the chambers to those who are not looking for a hotel with lots of facilities but who prefer the idea to stay in a boutique hotel in a great location!',happy
id13004,' we stayed at the alexis in september ---- for one night - wish it were longer! we stayed in a king room and while small it was luxurious. we stayed on the first street side of the hotel - it was perfect for us but i understand the back side has less street noise. the bed and linens were high quality and the bath room and shower clean. the hotel offers a complimentary wine hour in the evenings which seemd popular although we didnt partake. the hotel is about ----- minutes walking distance to pike place market easy to get to that area of town and we parked in the lot prior to check-in and were able to store our bags there while we explored the city. the hotel also walking distance to the monorail which you can ride (for a couple of dollars) to the space needle and other seattle attractions. the walk to the monorail stop is more like ----- minutes so not a short walk! i would definitely recommend this hotel and would stay again if we are back in the area.',happy
id13005,' we chose the hotel primarily because of its location - cant beat the location with union square at your doorstep especially at the time with the farmers markets and christmas markets and being such a short walk from gramercy park and multiple subway lines. we got an enormous room (probably the largest room i’ve ever stayed in in nyc bigger than our apartment when we lived there) with a view of union square (probably because my husband is spg platinum). the service was excellent. we needed to store luggage a few times and they were always very accomodating. needless to say we would stay here again on future visits to nyc.',happy
id13006,' this was my second stay at one washington circle. my first stay was in ---- and this one was quite a bit later. but my sense then was the same as it is now namely that this is a fairly average dc hotel. i would have stayed at the fairmont ritz or westin (all within a few blocks of each other) but they were sold out due to conferences. on the pro side the desk staff were very polite and there was free internet in the room. i also slept very well once i got settled. the rooms can be quite large (as other commentators have noted) because it looks like people combined a few rooms in an apartment to create a hotel room. i also thought the gym was very serviceable. on the con side as i was not responsible for doing the booking i ended up not getting the free parking rate at the hotel which ended up being a big issue because even though i only stayed at the hotel less than -- hours i got charged for two days worth of parking. i also found the bathroom a bit on the daggy side for comparable hotels. i also experienced a rather shady character within a block of the hotel but this is not the fault of the hotel -- and it is not necessarily typical of this area. but you do get a few interesting types from time to time in this neighborhood (which i should know as i actually lived in the area for three years in the early ----s). overall if i needed to stay here again i would -- but i would check out what deals tripadvisor has first!',not_happy
id13007,' the night manager mr. [-] is by far the worst manager i have had the displeasure of speaking with. very condescending. had a problem with one of the credit cards and he treated me like a theft or something. i am a business executive with years for traveling and have never felt so belittled. someone promoted this person in error. hope you don’t check in at night and have a glitch on your credit card – because if you do be prepared to be treated like a theft -- i dont care how sucessful you are --- worst experience every!!!',not_happy
id13008,' i stayed for one night and what impressed me was the free internet access that just worked. no charges no codes to enter. just connect and boot and your online. this happens rarely enough in hotels that this was a pleasant surprise. my room was quiet even though the hotel is right next to the airport. everything else was average for a hotel in this category. nice clean spacious room with a desk but the furnishings werent particularly new or beautiful.',happy
id13009,' i agree with other reviewers about the fantastic location of this hotel - but what really impressed me was receiving in the mail a cheque for the several hundred dollars that my dopey teenage son left in his room and was too embarrassed to own up to. for that honesty i would stay here again any time. the rooms we stayed in were in the historic wing and although the beds are very comfortable if you are a light sleeper i would recommend requesting a room that does not face the street as there is a fair bit of noise through the night. it offers great value for money though and very helpful staff.',happy
id13010,' this full-service hilton is connected to the san jose convention center in downtown san jose california. about -- years ago i stayed at this hotel and it wasnt memorable in the least. this visit i was very impressed to find the hotel has upgraded its amenities and best of all the decor of the rooms. whoever did the redecoration did an excellent job using chrome leather and glass to replicate the experience of san jose both as a city and a symbol of technology. it was as if the room blended perfectly with my panoramic city view (ask for a high floor if you want the view!) the beds were of excellent quality the bathroom stocked with high-end personal items. parking wasnt free nor was wifi as is the case in many full-service hotels these days. general guest service was unobtrusive but also unremarkable. the convenience of the location and the clean lines of the room made my stay rewarding. i ordered room service one night - took a chance on a rib eye. it was very good with fresh asparagus mashed potatoes and fresh salad. i didnt visit on-site lounge or restaurant but there is peet is coffee and tea situated along the inside walkway from the hilton to the conference center and guest parking that offered fresh baked goods some sandwiches and of course tea coffee iced drinks juices and so on. a nice stay and a hotel i will return to should business take me to downtown jose again.',happy
id13011,' the ames hotel is a modern trendy comfortable plush hotel. it is located next to the freedom trail right across the street from the old state house and the site of the boston massacre. the beds are extremely comfortable and the bathrooms spacious. the only negatives about our stay were the a-c is inconsistency (which we reported to management upon departure as it was chilly during our stay) and the lack of bathroom counter space. those minor problems were more than made up by the large flat screen tv the free in room safe the free wifi and the spectacular views. the restaurant at the ames serves really tasty food and the entire staff at this hotel was friendly helpful and accommodating. we loved having a friendly doorman who assisted us when we were dealing with umbrellas during part of our stay! we will definitely return to this hotel on our next visit to boston',happy
id13012,' the hotel is in a great location. they offered a conserve coupon...everyday you didnt get your room serviced they gave you a $-- coupon to use for room service bar restaurant next door. i used my coupon to eat breakfast in the restaurant. they had the best crab cake bendict! the beds were comfortable. some negatives: the bed had some unknown stains on the headboard the windows were so dirty you couldnt see out of them the ceiling was cracking the bathtub needing repainting. the morning of my checkout i went to print my boarding pass and i could not get it to print. i asked michael at the front desk if i could use the phone...he asked me did i have a cell phone. i had to go back to my room to get my cell phone to finish my transaction with the airline. overall this was a good hotel and i would go back.',not_happy
id13013,' do not stay here! room smelled smokey and damp carpet was stained sheets had hair on them pillows smelt unclean. to top it all off the shower did not run hot water... front desk laughed at the situation and would not remedy. one and only manager was away on holiday with no designated -ic to resolve issue. they have now double charged my stay and reversal is not due to clear for - days leaving me out of pocket for the rest of my holiday.',not_happy
id13014,' i stayed her for the first time this week. my friend got a great rate through hotwire & she had stayed here before. the lobby is very nice; great views because you are on the river. they have interactive (think ipad) game tables that our daughters loved. it is a rather large hotel so to get to some things you need to walk down some pretty long hallways -- mostly to get to the pool-sundeck. but when you get there the view is pretty the pool temp was great; plenty of towels -- no complaints. the rooms are pretty standard; smaller than other hotels in the area we have stayed at. had to climb over the chair by the window to close the shades; adjust room temp. bathroom unfortunately smelled like an ashtray -- no evidence of smoking but the smell was coming from somewhere. the location is pretty good -- about a - min. walk to navy pier; little longer to get to michigan ave shopping. if you drive valet parking is $-- for overnight. like another reviewer said for the right price we might stay here again.',not_happy
id13015,' we love this hotel. great location. not on the mile but close enough. very nice rooms very clean nice staff. does not look like your typical holiday inn. very modern decor. overall great experience both times weve stayed there. once there was a prom going on there but there was no rowdiness or a lot of noise at night. the kids were on their best behavior! a lot of other great places nearby. very scenic (nice river walk)route to the mile. planning to book here again soon!',happy
id13016,' the location of the hotel is perfect. just accross empire state building next to macy is and - metro stations. room is a standard hgi room which is comfortable and spacious - just right. it is quite a busy hotel so it is crowded and loud at the reception level but overall servcie is good and fast. the staff friendly but not as much as in other hgi i stayed. as hh member did not feel any special treatment as elsewhere. breakfast was good with a proper selection of food. delicious banana shakes were freshly made one day. internet connection was very fast and easy to use.was impressed with checkout process - very efficient and fast - required just to hand a room key at reception. surprisingly - bottles of water were handed at reception at arrival only and they never placed water in the room. you need to ask at reception for extra water each day and take it yourself. i used an instant upgrade while making reservation online and got upgraded to a rioom with city view on a higher floor - highly recommend that empire state building is just in front of you :-) overall a pleasant and comfortable stay and will consider that hotel for my next visit.',happy
id13017,' the argonaut hotel was everything we expected. the staff was quite helpful and the location was perfect. we stayed on the top floor overlooking the bay. it is worth the additional cost. we were also able to see when the cable car lines were short! this can be critical when staying for only one night fitting in as much sight-seeing as possible. the details in the room such as aveda products and fun decor sets the argonaut apart from the typical chain hotels. the bedding was super comfortable too. if youre looking for a small boutique hotel the argonaut is a great choice!',happy
id13018,' this hotel is in a perfect location - block from the dakota building ( where john lennon was shot) across the road from strawberry fields in centra park. very clean hotel very helpfull staff -- minute walk to times square it is central to everything you could need for a very enjoyable break. eat in big nicks at the end of the street great food great service. we would stay there again clean rooms very comfortable bed.',happy
id13019,' we stayed in a king suite. lovely room with a spectacular view! the corner living room was comfortable and again that fab view! tinsy tiny bathroom but it functioned well. the downside? foam rubber pillows. we asked about down pillows and were told by the bellboy that he would check but he didnt check. we also asked for a wake-up call on our last morning for -:-- a.m. to catch an early morning plane. fortunately i had set the alarm because the wake-up call never happened.',happy
id13020,' i selected this hotel based on reviews and the fact that it was $--- cheaper than hotels (big box national chains) right at harborside. turned out to be my favorite hotel of all time! quiet beautiful rooms wonderful accommodating staff wonderful brunch included (- types of berries big tubs of yogurt not the now-standard - oz.) plush towels cuddledown pillows and sheets. it is on the water beautiful view. walked - short blocks to take the water taxi to harborside runs all day untill -- pm in summer so no problems getting around. this was a luxurious boutique hotel at a reasonable price. i would love to live there!',happy
id13021,' my boyfriend and i stayed at the surfer hotel for our - year anniversary! we both had the most wonderful time ever! there is so many things to do that are just near the hotel or not too far away! we went on an aircraft carrier the zoo surfing casinos old town little italy!! its just an awesome place to go and get away staff was very friendly and helpful even printed out directions for us to the zoo!! they just remodeled the hotel and boy did they put in nice beds! i didnt want to leave so we even stayed an extra day!!! if you love visiting san diego youll love this hotel!!!',happy
id13022,' we were greeted with friendly helpful staff. the bed was comfortable and the room clean quiet and complete with all you need. staff continued to help with any questions and ideas throughout our stay. the hotel is in a wonderful location and if im every in san francisco again i will be returning there.',happy
id13023,' excellent location adjacent to the time square rooms a bit small and the rate is expensive (---$ night) but this is new york !!! we look forward to come back..',happy
id13024,' having stayed at a number of american historical hotels we decided to opt for the waldorf on our recent visit to new york. on the good side the room was not too small (- queens - adults and a -- year old) clean and the beds were comfortable. however due to building work on the front entrance we didnt have a good view of new york due to scaffolding but this building work did not impact on our stay apart from having to use the back entrance on a number of occasions. the concierge was very helpful for restaurants etc we never ate at the hotel however on returning from a long day sight seeing thought we would like a cocktail in the bar. it was only -.--pm and the bar was shut! on another issue on checking in as is routine we were asked for a card. perhaps with hindsight we should have used a credit card but instead used our pre-paid travel card as security. at no point during the check in process did the receptionist advise how much would be held on this card. we did not use any of the hotels services and assumed foolishly that nothing would be taken. it was only some -- days later (having only stayed - days at the waldorf) that this particular card was refused and it transpired that the hotel had taken a $--- pending amount which to date still has not been reimbursed even though we are back in england! we initially tried to call the hotel whilst still in america but were kept hanging on without help or offering to be called back. emails have never been answered and consequently i feel the service is shocking. even a response to advise why there had been a delay would have been helpful. i feel very let down as i was looking forward to staying at this hotel during our visit and by comparison to the other hotels we stayed in was the worst!',not_happy
id13025,' we stayed in a newly refurbished king room even though not overly large it was a lovely room. the staff were excellent and went out of their way to advise and help. it is right next to grand central station so very convenient to everything. loved everything about this hotel and would stay there again. best hotel we stayed at on a - week tour of the usa.',happy
id13026,' we had to move rooms two time in less than -- hours. staff was afraid to tell us. we wanted to move to a new hotel because this one has bed bugs. they would not help us with this move so we are moving to a hotel outside the starwood brand. i would never stay at this hotel again.',not_happy
id13027,' i just need to say that our arrival was nice night staff was friendly. ac was broken but nobody was at front desk to attend the issue. bed was terrible my back still hurst mebreakfast was horriblethe only good thing was the texas waffle not enough tables too much ppl around waiting for a table trash cans full honestly was nasty to be there i choose to go somewhere else. when i was an the elevator melissa (one of the maids) was holding the elevator is door because she was waiting for her kiddo i told her that we were in a hurry and she was with attitude when i went to the front desk the manager was off that day and nobody was there to assist or to fix any problem. at the same time there were - more women complaining about something else and no one could help them either. so be careful i would say that you can go somewhere else pay the same and have better customer care attention.',not_happy
id13028,' stayed here during a conference. was able to secure a rate of $----night for a standard king room on the executive level. after taxes the total per night was $---. positives: room and hotel all seemed very clean. climate control system worked well and was designed so that the vents didnt point directly at the bed. all contact with staff was friendly and professional. location next to convention center was very convenient; especially given the rain. executive lounge on the --th floor offered a continental breakfast and horsdeurves in the late afternoon. automated check-in kiosks in the lobby can also be used to print out airline bording passes (free). negatives: thin walls. on the last night of my stay my neighbor had the tv blaring. why do i always seem to get a room next to hearing-impaired insomniacs? i carry earplugs for such things but they were no match for the blaring tv. since it was well after midnight i called his room directly and asked him to lower the sound on his tv which he did. still it was annoying to have to do this. there is also a nightclub at street level and even though i was on the --th floor the band playing down there was quite loud. i could tune it out but they played until -:--am each night of my stay. thank goodnees i wasnt on a lower floor. be warned of this if your room faces north. i also found it annoying that they charge over $- for a bottle of water when you can help yourself to them at the executive center on the --th floor (along with juice or soft drinks) for no additional charge. same thing for internet access ($---day). and if you use the business center in the lobby expect to be charged for everything (internet access printouts etc.). i still dont understand why all these services are included for no extra charge at hilton is lower-end properties like the hampton inn yet they cost extra here where rooms are - and - times as expensive. bottom line this is a nice place. but if youre a price-conscious traveller there are better options less than a block away.',happy
id13029,' we stayed here labor day weekend ----. our room was clean and roomy for a family of -. we planned a trip to sea world the alamo riverwalk and mexican market. every time we went somewhere the hotel provided us driving directions from the hotel to the attraction and back again. we were also able to buy discount tickets to sea world at the front desk. we ate in the restaurant only once...good for adults but not much to offer for children. the staff was courteous and helpful and we will stay here again!',happy
id13030,' my stay in this hotel lasted - days and the rate i had to pay was not as expensive as in other hotels and it was worth it! the location was great for us because we had to visit bu bc and had a sightseeing of the city. the public transportation is really close to the hotel it is very convenient. our rooms were very clean and the staff is professional and friendly. i would definitely like to stay there again if i have the chance to go back to boston!',happy
id13031,' spent a long weekend here partly on business and to celebrate my wife is birthday. we had a fabulous time and could not recommend this hotel highly enough. we were upgraded to a suite which was great. nice touches like complimentary soft drinks and snacks in the room and complimentary early evening wine gave it a more friendly and welcoming feel. cannot fault the andaz and would certainly stay here if we visit nyc again. top marks!',happy
id13032,' the conrad is a great stay. location is excellent for doing most downtown chicago venues...ours happened to be shopping! the rooms are comfortable roomy and clean. temperature was easy to regulate and no loud obnoxious fan to heat and cool. bathroom was roomy and offered very fine amenities. we requested a mini fridge and keurig coffee maker and they arrived in a snap. offered a variety of glasses (wine too) plus a cork screw which we needed! relieved to see a multi plug for our phones ipads etc. the bar-lounge looked very nice but we did not take advantage of it. we did dine at the restaurant with a sample of appetizers that were excellent. louis treated us with great service! the price is a tad high but all the great things about the conrad makes it worth it!',happy
id13033,' this hotel is less than one block east of the magnificent mile (michigan ave) and within walking distance of many attractions such as the navy pier millenium park and the art institute. it was three blocks to the l red line which we took to the cubs games. the decor was nice the beds were comfortable everything was clean and the staff were friendly and helpful. the bathrooms were small but the size of our rooms was more than sufficient. the elevators were also quite small but there were three of them so we never had long to wait. this was just what our family needed for a busy four days in the heart of this amazing city. there were coffee shops and restaurants on every block and we walked - blocks to yolk on grand & mcclurg every morning for a great breakfast. wifi was free in the lobby but cost about $---day in the room. we paid for one day and otherwise managed quite well in the comfortable lobby.',happy
id13034,' first off the door has a vent that you can open and close and mine didnt close second! the restroom vent was broken also. but that is ok things break. the deal breaker was the highway noise! highway noise is tolerable when cars arent hotrodding along the feeder road like they were all night at this location. but then there were also - guys standing outside my room all night with a dog. and peaple walked by every - minutes all night long. and there were kids outside till all hours. it was miserable and i promise to never stay at another motel - again as long as places which could be repaired and watched are taken care of.stay away if you need sleep.',not_happy
id13035,' i loved it the minute i walked in. the decor was super cute and brought a feeling of being on the beach. the check in went super quick and they gave us a bag of candy for each guest. then they had fresh cookies and my girls said they were the best even better than moms. the room was extremely cute and the beds were like sleeping on a cloud. best night sleep in a while. the day of checkout they were great keep our bags and we were able to shop all afternoon. wonderful from first step in to last one out.',happy
id13036,' all who travelled and stayed at the hotel = me: ---female; partner: ---male; father ---male my boyfriend and i took my father on one of our many trips to nyc. we chose this particular hotel because my father has some health problems and cannot walk far distances. in nyc this is problematic of course because it is a pedestrian city. i promise that this hotel was the very best hotel to stay at with my dad on the trip because it was the closet hotel to everything (most tourist sights) that tourists have heard of and want to see. we were a mere couple of blocks from father duffy square in times square and we were right in the middle of the theatre district (mere blocks from all the shows we went to see). upon arrival yes we also had the fellow who could not speak a word of english but he was friendly enough. we were also provided little welcome packages of the small things you might need or have forgotton (toothbrush toothpaste tylenol etc). it was a nice touch. there is also complimentary continental breakfast served every morning. fitness centre and high speed interent included as well as boutiques on the main floor. the rooms themselves are standard sized (we stayed in a - bedroom double bed room). they are not incredibly small but not overly large. they are comfortable enough. our only issue was our television did not work when we arrived and we required extra pillow so we called down to the front desk for service. it took a very long time for them to rectify the problem and to get more pillows to be honest so we were a bit put off by their service standards. clean rooms and it was nice to see that they had extra soap shampoo and conditioner (knowing we were a party of three). the consierge looked to be a summer student who did not really care too much about her job. i asked her where i could get tickets for billy elliot and she told me the box office . duh. i know that but they are sold out and usually consierge helps out with this sort of thing. she was very hopeless and definitely not helpful. the hotel is right beside a dress barn too so ladies lots of dress shopping too! we were staying there when the pride parade was going on and it was simply a block up the street so it was convienient. a negative comment (besides the horrible consierge) would be that one of their two elevators was out of service so we had to wait a long time for an elevator. a few times we took the stairs (we were on the -th floor). in general we would stay again just based on the location itself. awesome location! again the rates my boyfriend found a decent rate of $--- for the first - nights and then $--- for the last two nights. not too bad for such a great location. we would stay again....but do not suggest relying on the consierge for anything.',happy
id13037,' attending a business meeting at the hyatt place in san antonio on the riverwalk. great place to stay for business or pleasure. right on the river walk with easy access to the all the shops and restaurants lining the river walk. hotel service was excellent. rooms were very nice with views ranging from the river walk to downtown to the alamo.',happy
id13038,' i only stayed one night and did not really partake in any ameneties but the room was clean and i was about the pet policy. there is no additional charge for dogs under -- pounds and only a cleaning charge if necessary. i surely could have gotten a nice hotel for less on priceline but the pet policy is what made me pay the extra for this hotel. i could not get the wireless internet to work but i was only there one night so it wasnt a big deal to me at the time.',happy
id13039,' i can definitely recommend this hotel to everyone. it has been renovated recently; everything is very neat and clean. the staff is friendly and helpful.',happy
id13040,' it is a nice hotel bang in the center of things. we had a city-view room - with higher buildings all around this translates to a no-view room :( the front desk staff need some serious training - they are too brusque and dismissive of small requests and-or complaints. this is not a big deal though. but we had spacious clean room. everything was a short walk away.',not_happy
id13041,' booked the couples escape package at the brookshire suites hotel in baltimore maryland. how nice it was to check into our suite and find champagne (not the really good stuff!) and godiva chocolates in our suite!the suite was very clean and comfortable. the staff was very polite as well as friendly. you can walk one block to the inner harbor and other area attractions. would definitely stay here upon my next visit to baltimore. as a matter of fact after checking out sunday morning i decided to remain in baltimore another day and immediatley booked a suite at the brookshire!',happy
id13042,' i dont whether it was the loveliness of this city or a reflection of the fantastic time we had here but we found this hotel to be perfect. it was spotlessly clean the staff couldnt have been more helpful and the breakfast was perfectly adequate.',happy
id13043,' by all means this is a great place to stay in seattle. very beautiful and well maintained property. rooms are spacious and very clean. within walking distance to the space needle.staff is very courteous. love my stay here with my family.',happy
id13044,' we just spent - nights at the buckminister in boston is back bay area. we wanted a room under $--- in town . we were reluctant to book because some of the reviews were scary . yes there was construction inside and outside the hotel the hotel is well worn like a regular european hotel but we were next to a t stop kenmore sq. fenway park etc. etc. our room was very clean non smoking without the tell tale coverup smell the ac worked even at the end of september linens and bed were above average breakfast (included was very good provided by overworked staff member with a great attitude. i cant say enough good things about the staff they all had the right attitude during i am sure tough times for them. did i mention the discounted parking next door? $-- insted of the usual $-- +++.',happy
id13045,' we didnt reserve any motel in san antonio in advance so we used hotelcoupons to have one as we walked in. the rate was cheap and room was well maintained. however it is close to i---. if you are sensitive to noise you should ask a room away from highway. everything was as advertised. however the wi-fi was slow. the breakfast had only coffee orange juice muffins and sweet rolls. the bath towels were thin and rough.',not_happy
id13046,' i travel often and this hotel is one of the best. friendly hotel staff clean large rooms and a great location. the hotel staff greets you by name and are always willing to cater to your needs. the restaurant-bar was excellent. i highly recommend the pulled pork potatoes for breakfast although everything else on the menu sounded delicious. one complaint they do try to nickel-and-dime you. $-- for a free continental breakfast newspaper and internet. oh and parking will run you another +$--.',happy
id13047,' just getting around to reviewing - stays in july and august ----. great hampton property with everything you would expect. rooms are clean breakfast was great and pool was perfect. check out the sports bar next door and the bubba burger grill across the street. will be my new base on all future jax trips.',happy
id13048,' couple of teething problems when i first arrived but all satisfactorily handled. breakfast is poor though so if youre expecting a decent meal to start your day dont eat here. it is literally a choice of packaged bread products (toast and bagels etc) with a very poor selection of highly processed jams and butter (there was only grape jam for - days i was there) pancakes or what looked like a mcdonald is scrambled eggs and buger type sausage. there is something about the breaky being free though so i guess maybe it is supposed to be a bit of a perk that you dont have to pay for it. it is not too bad though as i ate it everyday and was fine but it is certainly nothing spectacular. free wifi a bit slow at busy times (evenings between - pm and -- pm) but again nothing disastrous. all in all a convenient and comfortable stay and ideal for the convention center.',not_happy
id13049,' stayed in this hotel for - nights. our room was clean and spacious (suite). the bed was extremely comfy and the blanket was nice and warm! the street was very quiet didnt hear a peep in the evenings. the staff was friendly and attentive especially the housekeeping (super kind and polite people). the location was great everything we needed was very near and the subways were very close. the only complaint which is minor in my opinion is the hot water took several minutes to get up to our room but once it did it was piping hot! would highly recommend this hotel!',happy
id13050,' i stayed at the majestic on a business trip and was pleased from start to finish. it is only a half block from the blue line train from ohare airport and about - --- blocks from the orange line train from midway airport. the room was standard size with two comfortable queen beds nice lcd tv (but i hate how this tv and most hotel tvs dont remember the last channel i was watching) good heating bathroom that is perhaps - feet longer than most good water pressure in the shower and free wifi. usa today was delivered daily to my door. since the carpet was dark it was hard to tell how clean it was but the beds and bathroom were clean. a refrigerator would have been nice. i really liked how there were only - rooms on my floor - very little walking distance from the elevator to any of the rooms. the - people at the front desk with whom i interacted were all very personable. two computers (only one was working when i was there) printer (nice for boarding passes) and the breakfast area were right near the front desk. breakfasts were filling and good including (depending on the day) scrambled eggs or egg patty sliced polish sausage or link sausage fruit salad (mostly orange pineapple and grapefruit) muffins danish cereals and oatmeal. the danishes were a little dry and the egg patties were a bit hard but everything else was good. orange and passion fruit juices milk coffee tea and water are the drink options. i had the oj which was very good except one day when it was too dilute. there are many restaurant options nearby and there is a theatre right next door. in summary i liked this hotel and its location. in comparing rates this hotel is an excellent value especially when you consider that it includes a filling breakfast.',happy
id13051,' we stayed here as a family of - (including a - year old and - month old baby) for - days. the main reason we chose this hotel is because of the kitchen and living area and separate bedroom as with a baby and the preparing of bottles - to do all of that in a tiny hotel room with just a bed (and washing bottles in a bathroom) was not for me. firstly we arrived at -am (after an -- hour flight with - kids) and were exhausted - check in was at -pm but pranisha (i think) at the front desk asked us to go and grab some breakfast and when we returned she would make a plan. by --am the room was ready - it was a standard one bedroom - not the deluxe that we booked but i didnt care as we were exhausted. the room was good on -th floor. spacious with large bedroom nice kitchen area and nice bathroom. the only issue we had in this room was internet access. it kept dropping and my husband needed it for work and so it didnt suit. we were then moved on the second day and that was to a deluxe one bedroom on the --th floor. the room was much nicer with a bigger living area (including dining room table) bigger kitchen and nicer view (empire state building). the bed goes down as one of the most comfortable we have ever slept on and it was a king size as we had requested. the hotel provided a crib for the baby but the graco pack and play had no mattress and so this was changed for the white metal type. my - year old slept on the sofa bed which was fine. a baby bath was also provided for. issues: -. the bath towels are way too small - were fine for my - year old. -. on the one day the toilet was not cleaned properly and we had to call the cleaners back. -. the biggest issue we had was the heating - aircon or lack thereof. new york was getting cold and no matter what temperature we adjusted the aircon to the air it blew was cold. we called maintenance (sam) who arrived with a tiny portable heater whose legs were falling off and were told that the aircon system in the whole hotel has been switched off as some guests complain of heat and others are cold and he cannot accommodate all. this is unacceptable in a big hotel not to have any heating or cooling facilities. the heater that was brought then blew the plug point which then could not be fixed and so we had no heating during our stay. -. bathrobes and slippers in the hote would be a nice touch. apart from this we were . we ordered room service for our - year old from rare and they were very accommodating - even boiled eggs and toast at -pm. the hotel is great for families due to room size. the staff are good but we felt we were really just left alone to our own devices and were not really checked on. i did however complete the questionnaire and got an immediate response. i would stay here again.',happy
id13052,' im a current resident at the starlight inn but not for much longer! ive been finding bites on my body for the last week but never saw anything so i tried to dismiss it as best i could. hard to do when i kept getting woke up to sharp itching pains all over my body. this morning i awoke very early to the same thing...this time i finally physically saw one of the little buggers that had been plagueing me! i tried squishing it instantly and stared as its legs continued to twitch on my blanket. disgusting! dont stay here!',not_happy
id13053,' booked room on line-excellant responce we reached at hotel after whole days tiresome visiting shenandoah national park and were received with warm welcome welcome drink was the specility at the hotel food was excellantwith prompt and courtious room service there our stay was most comfortable',happy
id13054,' on the ave is a lovely boutique hotel in a great part of manhattan- with grocery stores restaurants and walking distance from many things to do and see. the room was very comfortable. the first night was a bit noisy because of street construction outside but the rest of my stay was quite peaceful at night. the staff was so helpful and friendly. i left a re-charger in my room and it was promptly mailed back to me (thanks gerard!) elevators can be a bit slow but worth the wait to spend time on the top floor balcony-- great view and comfy furniture. i loved the piano in the lobby in the afternoons and the good coffee in the morning (bagels from h&h down the street would be a treat!) did i mention how the staff doormen housecleaning- everyone was so helpful and nice?! it is a treat to be so well cared for. i also used the fitness center and business center- useful and convenient.',happy
id13055,' watch the vp is entourage zip right by as he heads home at night! the lobby is bustling with all sorts. but it somehow is private feeling plush and welcoming. there is a starbucks on the corner and fab. pizza and pretty good sushi a short walk away. friendly service incredible housekeeping. all wonderful all helpful. just a short couple blocks to the train too.',happy
id13056,' beautiful! great service no problems no hidden charges ... will be staying here from now on...',happy
id13057,' centrally located - easy walking to the main shopping avenue(magnificent mile michigan avenue) staff very helpful - very comfortable room and bathroom although the bathroom could have had more shelf space for toiletries-cosmetics etc.',happy
id13058,' stayed here in mid-may ----...me my wife and our toddler...for a week vacation. there are a few people with negative comments about the la mansion and after being there i think it comes down to doing some homework before you book and what your expectations are. we were a bit concerned about talk of noise from the riverwalk or the road since we had a toddler and didnt want her waking up at night. we followed other reviewer is advice and requested a room on the riverwalk side (i.e no road noise) and something on the third or fourth floor (i.e to minimize riverwalk noise at night). our room was on the fourth floor and we had zero problems. i contacted the staff in advance to address my concerns and they were great at trying to accomodate us and answer all my questions - friendly helpful and professional. location is great.....kind of central along the riverwalk so very convenient to make it around. hotel staff was all super friendly. i recommend joining the omni preferred guest club in advance.....helps with fast check-in complimentary paper and coffee delivered to the room in the mornings...nice touches. they also gave our toddler a kid is gift pack on arrival. rooms were clean comfortable nicely decorated and the bed was very soft. they assembled a portable crib for our toddler on request which was appreciated. room had a mini fridge which came in handy. nice small balcony to sit on and watch the riverwalk action from above it you wanted. yes it is an older hotel so if you go in expecting some brand new built in ---- hotel youre in the wrong place....but really what is the complaint? the toilets hum for a minute before they stop after flushing?. no big deal. you can hear the hum of activity at night from the riverwalk. so what? unless you need to sleep in total dead silence and wake up when a pin drops it is not an issue. on the last day my wife unfortunately got food poisoning (not at the omni restaurant) and the staff was great....the night manager had crackers and water sent to the room and offered to go off-site and buy some pepto bismol or anything else we requested. he also called a few hours later to see how she was doing. this was really appreciated. so far as the riverwalk youre walking distance to just about everything...la villitia (spanish artists market) hemisphere park the alamo the riverwalk mall buckhorns etc etc. easy to grab a trolley or via (bus) anywhere else (spanish market san antionio zoo tea gardens etc.). food wise i recommend saltgrass steakhouse for the awesome steak paesano is for very high quality italian and zumi grill for breakfast as standouts. landrys seafood also stood out to us but only for the food poisoning my wife got. unfortunate last day but overall we loved san antonio and our stay at the omni la mansion. our toddler had a great time chasing after the ducks all along the riverwalk all week. we would stay here again in a minute and happily recommend the la mansion omni.',happy
id13059,' great old style hotel in the heart of boston. chris ruth is steak house across the street nice bar inside the hotel close to the boston common park the aquarium paid parking chinatown quincy market several museums and much more. boston is a great city to visit and have some fun.',happy
id13060,' a real unique hotel. it is extremely comfortable - slept like a baby !!! tempurpedic mattress & the bathrooms are big. loved the steam shower !!!!!!!!!!!!!! the hotel has some great views of nyc & a great location to experience new york night life. the bar & restaurant just opened. food was fantastic. i will definately be back for more fun soon.',happy
id13061,' this hotel was great. a little expensive but it was in a great location. the room was nicely updated and clean. the staff was friendly and helpful. parking was expensive - $-- per night for valet but was very easy to take advantage of. the bed was comfortable but the pillows sucked. would recommend to anyone.',happy
id13062,' my wife and i just completed a - day stay at the argonaut hotel and absolutely loved it! we stayed in a city view room which overlooked a neighboring courtyard area. during the day we were actually serenaded by musicians! the hotel room was comfortable large modern smartly decorated and very clean. we also enjoyed the nightly social hour met lots of very nice people and shared many stories over a glass of wine. the staff was first rate- always smiling friendly and never let us walk by without greeting us. i travel moderately for business and as a result have stayed in my fair share of hotels. this is a first rate hotel which will exceed your expectations! i would highly recommend this hotel to others.',happy
id13063,' this is the most fabulour place to take the family for a summer vacation! this is our second summer going to the resort and it was just as fabulous as last year! the staff is so friendly and gracious-they make you feel like royalty and do anything to make your stay over-the-top. we book our stay in february when they offer an incentive to save big $$ on the summer-time rates. the resort has the feeling of being in maui.the gounds are absolutely beautiful and there is so much to see and do without ever leaving the resort. we just spent four days there and the kids didnt want to leave. we had a bungalow on the bay so each night we had bonfires on the beach with a great view of the seaworld fireworks show. we also liked that they have both a huge main pool area and lots of other smaller more intimate pools right near your room for when you just want to chill. there is tennis and golf and water sports on the bay. next summer the kids want to take sailing lessons. even though it was a vacation all about the kids i did escape for some me time at the spa and they have a great fitness room. morning walks on the beach are the best! we live close enough so that we could bring our bikes but you can also rent them at the resort. one of our favorite things to do each day is to ride around the beautiful resort. the kids enjoyed feeding the ducks and turtles and seeing the sharks in the pond at the barefoot bar. it is a totally fun safe environment for kids of all ages and a great place for a family vacation. i leave there feeling totally relaxed. we will look forward to going to paradise each summer!',happy
id13064,' i stayed at the hotel for - nights in december for the dallas marathon. the staff was wonderful. the first room i checked into had a funny smell (north tower) so i called the front desk and they reassigned me to a new room. they sent someone up with the key to the new room and to move my things. the hotel is location was within walking distance to main street so there was a lot of choices for food and shopping. the only negative i had was that it always took many tries to get my keys to open my room door and to exit the self parking garage. i took my keys to the front desk to have them reprogrammed but that did not resolve the issue. after running in the marathon it was a little frustrating being tired and not being able to get my room door open.',happy
id13065,' we are in town for the naps convention and loved this hotel. the staff food and amenities were excellent. i left my iphone charger in the room when we checked out. i did not realize until we got home. ms. amanda sanchez in security went out and bought us a new charger and mailed it to our home. that is over the top service! we will be back next time we are in town. thank you! kevin kalstad indiana',happy
id13066,' my husband and i had a rare weekend away without kids. we were seeing a concert at white river state park and wanted to be within walking distance. it was a quick safe -- minute walk. the hotel is very clean if cramped. but the front desk is where it is at. two separate clerks went above and beyond to give us whatever we needed even doing bank battle when we were double charged. we recommend the city and this hotel.',happy
id13067,' the service was great everybody is really friendly but seriously the room we stayed in was very dirty the location is great lots of stuff near by.',happy
id13068,' i stayed at the sheraton on business and loved it. the hotel staff was very very friendly and accomodating. they bent over backwards to ensure a smooth check in and even followed up my wake-up call with a personal call to make sure i was awake. i had an executive suite and the room was beautiful and clean. i oved the toiletries created by bliss spa. the entire stay was great.',happy
id13069,' spent new years eve here with sean n eric at the complimentary wine hour greeted ny na`te at guest services great info from concierge abigail and what a location and cool boutique hotel. did i mention hot chocolate break before the mummers strut on -st? only hotel i d recmnd in philly! what a great surprise weekend for my wife.',happy
id13070,' we stayed two days(--- august) at the hilton at the priceline rate of --$ (+tax).we got a room with two double beds on the --th floor in tower -(when i ask the lady at the check-in a room in tower - she told me that it would be an upgrade at the cost of -- $-night!!)the furniture looked a bit worn and the room was a bit on the smaller side but otherwise it was ok .the room was overlooking the pool area(in badly need of a renovation).we were satisfied with our stay and would gladly return especially at this price.',happy
id13071,' we were generally pleased with the hotel overall and it was great for groups with kids. the staff was great and very helpful. the shuttle driver who took us to the train station was very helpful and gave us some great advice. the hotel was clean and the free breakfast and manager is special ( hour) was a great way to start and end the day. we were disappointed with the a-c in the room as it never really cooled off and there was no venting in the bathroom which created a sauna. the pool was over-chlorinated which caused one of my boys some red eyes. the train downtown was a quick ride and cost us $-- thanks to a generous conductor. the cab ride home was $--. we opted for the cab as we were heading home late and the train station near the hotel is a little too quiet for comfort. i am sure it would be fine as long as you call ahead for the hotel shuttle to meet you. we enjoyed the city and there is plenty to do for kids. pretty easy to get around and would visit again.',happy
id13072,' the room was clean nicely furnished and fairly quiet. also we caught their airport shuttle to the hotel and return to the airport.',happy
id13073,' stayed here recently call sitself an irish hotel.. didnt make proper tea didnt meet any irish staff...? no irish atmosphere half the bar was closed for the majority of our stay.. didnt recieve any complimentary drink as i believe is standard after every - or - drinks despite being hit for -- percent gratuity with every order of food or drink...food very overpriced. rooms were nice but felt like the place was a rip-off.. concierge wouldn order taxi for us was trying to pressure us to hire some private car for minimum of ---+ dollars (obviously on commision) when room service breakfast card wasnt collected and brought it to receptions attention they didnt seem too bothered and said they would look into it and i heard no more about it.. is handy place to stay as is well located but found service and staff to be wanting..',not_happy
id13074,' we had teams of people on business in and out all week here and we were all pleased with the hotel the location and the helpful staff!!!! we are booking our next event here again for sure!!! the rroms were clean and the breafast was nice everyday.',happy
id13075,' i stayed at this hotel a year ago and remember that i had a great time there. it has a really nice cocktail bar and a decent gym. it is also well located for some interesting downtown attractions. no complaints at all all good.',happy
id13076,' i drove myself and my family to washington d.c. for a family vacation. we stayed at the river inn for - nights. i am very picky about my cars and i was anxious about anyone but me parking my car and where it might be parked etc. it was late. we were all very tired. it was raining hard and i relented. and therein lies the rub. (no pun intended) the river inn charged me $-- a day to park my car. further the couple of times that i needed it it cost me a tip for the person retrieving it. sometime during that week they parked my car and banged a concrete post with the left front corner of my mercedes suv deciding that once the impact occured...that that was close enough! this in spite of the fact that he vehicle has park distance control and has and audible warning beeper and visible red lights on the top of the dashboard!. ofcourse no one said anything. and now i have no recourse. now my truck is damaged and i have to live with it or fix it myself. for your average city folk these minor rubs scrapes and dings mean nothing but to me it is sacriledge. oh and i got pay them $--- (parking fees) for this abhorrent treatment. and another $---- for the suite! nice! sorry but this spoiled the whole river inn experience for me. i will never return there. i will stay at a hotel where i can park my own car and take full responsibility for it myself. there are many. if you dont allow them to touch your car or if you just dont care about such things read on. washington was great. the river inn is well located near shopping great food and georgetown entertainment. short walk to the metro to get around. our suite was great with a kitchen and plenty of room for family. extra towels and cleaning staff were very good polite and responsive.',not_happy
id13077,' stayed there for one night and couldnt find a single thing wrong with this wonderful manhattan gem!the location is perfect for every nyc attraction....the staff was friendly beyond belief...the room was clean comfortable and in good shape...small cozy friendly priced right....a -nd floor lounge serving coffee croissants and hors doeuvres in the evening...what else could we ask for? will absolutely stay there over and over and recommend it to everyone who asks. the monkey bar will be up and running by the spring which will be a huge plus!',happy
id13078,' i will not return to this property especially with my children. upon check in i was given a key and went to my room. when i got into the room there was trash everywhere food on the counter and tables and the room had obviously not been cleaned. i made the treck across the entire property and was given a key to a new room - which i was told was an upgrade. the new room was exactly the same layout - upgrade? this room was foggy and had such a strong stench i choked as i entered. when i looked for the source of the smell i found roach bombs on the floor - - of them! they had just been set off apparently. again i made the trek back to the lobby and was given yet another key to another room. this room did not have roach bombs or trash in it but their standard of cleanliness and mine are obviously very different. there were dirty handprints on the walls human hair on the pillows and sheets and tub and cigarette burns on the tub counters and night stand. the tv remotes didnt work either. by this time it was almost -:-- pm and i had to take a test the next morning at -::-- and had no desire to find another hotel. i was not offered any discount or upgrade of any kind - other than the upgrade to the exact same style room with bug bombs. i ended up getting my sleeping bag out of the car and my own pillow and sleeping on top of the bed. i never took my shoes off for fear of catching something from the filthy rug. i have written to the corporate headquarters but have not received any response. i will not recommend this property to our friends or to anyone! also there is only high speed internet in the lobby and cabana - not in the rooms.',not_happy
id13079,' on our way down to disney we stopped here. had a coupon for $-- from a travelor coupon book. what a pretty hotel!. the hotel is new the staff was very nice they gave a hot-cold breakfast buffet free which was very good. the room was tastefully decorated . very clean. they had a half indoor-outdoor heated pool and jacuzzi. which was great! nice fitness center as well. we were sorry to leave! definitely recommend it!!',happy
id13080,' this was my first stay at a four seasons when i was on a business trip. i had high expectations which were surpassed in every way. i was in a standard room which was huge. amazingly comfortable beds huge bathroom with a huge deep bath and a tv in the mirror customr service was exceptional in every way especially in the bar where the bar staff made exceptional cocktails. the spa and gym were top quality and well worth the money. highly recommended if you can get to stay here.',happy
id13081,' ok when you pay top dollar for a --star nyc hotel you expect top service right? didnt happen that way for me. an aborted wake-up call almost cost me my appearance on national television. the response from the staff was sorry not our fault we thought you said so and so. hardly gracious. no price accommodation only a well take care of you net time. for me there will be no next time. that said the room was spacious and comfortable the wi-fi signal strong and included in the price of the room. room lighting was surprisingly dim although the bedside lights were good. wonderful bathroom with both tub and shower. loved the little balcony where you can step outside to look up and down park avenue south -- nice to breathe fresh air in what are usually sealed nyc buildings. the roof top pool-bar is sweet with a good view of the empire state building. the inebriated young women dancing around in the middle of the day drove us back to our room however. i really wanted to like the gansevoort but the wake-up call issue and how it was handled by the front desk left a distinctly sour flavor to my stay. probably wouldnt return...',not_happy
id13082,' check in was so smooth...room was emaculate..the pool is amazing...dinner at the restaurant was subperb the bed was comfy and checkout was a breeze. very inviting attentive staff lovely views of phoenix from the newly renovated roof deck the pool and hot tub were inviting from the get go and then a quiet dark room. would definitely stay again...and again.',happy
id13083,' like others have said the location is perfect if youre a tourist looking to do touristy things. this section of west --nd street is very busy and gets even busier the closer you get to times square which is just a - or - minute walk away. everything you want to see in midtown is within walking distance and walking really is the best way to get around so bring comfortable shoes! depending on how fast you generally walk central park is roughly -- minutes away if you walk through times square all along broadway past the ed sullivan theatre and enter the park at columbus circle. rockefeller centre nbc studios radio city music hall st. patrick is cathedral saks fifth ave. trump tower grand central terminal chrysler building empire state building macy is madison square garden broadway shows endless restaurant options etc... are all within a half hour walking radius from this hotel. the subway is just steps away too for once youre ready to explore further away from the hotel. the area is very busy but not once did i feel unsafe. of course it is best to keep a hand on your wallet but that is the same no matter where you go. just use common sense and youll be fine. the rooms were very clean and comfortable and we never had any problems with street noise from our room on the --rd floor. getting to your room is a little awkard having to take one elevator from street level up to the lobby and then another elevator up to the rooms but really wasnt that big of a deal. my one and only beef with this hotel is that you have to pay if you want wifi access and at $-- per day on top of the nearly $--- per night rate we were paying that didnt sit well with me. i decided against it and took a true vacation with no emails for those few days (so i guess it is not all bad). i absolutely loved new york and as a tourist loved staying in this area and at this hotel. that said i can definitely see why locals dont go to times square. it is as much of a tourist trap as youll ever find but i mean that in the best way possible. it is literally crowded with shoulder to shoulder people from about late morning on getting busier and busier the later in the day you go. i took advantage of an early morning and got out at around -am which was a fantastic time to see the area without the crowds. my advice is to avoid a late check-in time if at all possible. our flight didnt arrive until --pm and the taxi ride got us to times square around --pm. by that time the crowds had taken over the streets and getting a taxi to drive through that area at that time was a disaster. now i know why nyc taxi drivers drive the way they do - they have to! there doesnt seem to be a lot of respect between pedestrians and vehicles and after spending a few days there i primarily have to blame this on pedestrians who just cross the street whenever and wherever they want. the police dont do anything to discourage this either. it really is a free-for-all. when we arrived it was just total chaos!! we finally decided to just pay the driver take our bags and walk the rest of the way which was a horrible idea too. it is hard enough to walk through those crowds so pulling a suitcase behind you is no easy chore. if you can plan to arrive sometime in the afternoon while your taxi has a fighting chance of dropping you off at the hotel entrance. if youre looking for a quiet romantic getaway this hotel isnt for you. if youre looking for a nyc experience and want to take in everything this great city has to offer then i would highly recommend this hotel. i cant wait to go back someday!',happy
id13084,' we were very unhappy with the hotel when we first arrived. it was late and the hotel was lit poorly with greenish colored bulbs making it appear very unsafe and dirty. once in our room which was a two room suite we found the set up very poor. the double beds in the back room barely fit and the door to the front room caught on the corner of the bed making it difficult to open and close the door. the tv is in the rooms were super small and the furniture was very dated. we had a total of -- in our group so we had two rooms. the other room was two double beds which was too small for my sister’s family and she had to move to a suite since there are no queen beds. when we attempted to shower we all found the water would vary from absolute cold to scalding hot. we did complain about this and were told the boilers were not functioning properly but because we needed suites we could not move to the other building where the water was working. also the sink water never got cold only lukewarm. we found the night stand lamp didnt work the microwave was missing one of the feet and wouldnt stay level because of it. the coffee pot in the room was a single cup maker and they would constantly leave only one packet of coffee; it was a suite that holds --- people! we were on the second floor and when we would step out onto the walkway the ground literally would give under our feet. the laundry facility was dirty and we were not able to go into the hot tub because the water was so dirty. the elevator appeared that it would fail at any minute. the place is in serious disrepair and it is in need of a major overhaul. the lobby must have been photod with rented furniture or something because the lobby furniture is completely different than the picture. the website pictures show much larger tv is in the rooms and updated carpet and bedding that we did not have. we were so disappointed especially after i made sure to do research on where we would be since i stayed - nights and the rest of my family stayed -. due to budget we had to stay otherwise we would have left right away.',not_happy
id13085,' we stayed at the capitol hill hotel in july for three nights. our flight was severely delayed resulting in us arriving at -am. someone was at the desk when we arrived and we were shown to our room with no bother. it looks like the hotel and rooms have undergone a recent refurb as everything was immaculate. our room was very large for a city hotel complete with a large desk-work area lounging area kitchenette and dressing area. the bathroom was modern and clean with a proper hairdryer and bath robes. the king bed was extremely comfortable ac unit very quiet and decor modern artistic yet comfortable. breakfast was given in the adjacent building (the hotel is split betweeen - buildings as it used to be apartments). the building is asccessed using your room key. breakfast consists of a choice of juices youghurts pastries bagels cereals and fruit. coffee and tea are avaiable all day in the lobby area. the hotel offers free wifi in bedrooms and the use of a computer and printer in the lobby. there is a small shop are in the lobby offering food for rooms. the hotel staff were very polite and helpful. the hotel is in a brilliant location. at the top of capitol hill it only takes - mins on foot to reach the capitol building. the nearest metro stop is only one block away. the hotel is in a leafy residential area in the centre of everything. it is surrounded by government buildings therefore is heavily guarded and completely safe. there are a few good restaurants nearby and a corner shop. to be completely honest i am struggling to find any negative with this hotel. i highly recommend it!',happy
id13086,' my family and i love the inn especially gavin liz and alex they are considered part of the family. i was married there aug ---- and my son will be married there this sept ----. the veiws are amazing my husband & i feel like it is our home away from home. we always spend - to - wks there vacationing with family and friends coming and going just like having our own place in sd. all of the staff is fabulous. rooms are always clean. we would never go anywhere else in sd.',happy
id13087,' i stayed at the seaport for a week and a half. i was very pleased with the accomodations. the bed was amazingly comfortable. the desk space was ample. the water was always hot. the staff were always friendly. the concierge came up to my room on the first night to help me figure out why my laptop wouldnt connect to their wireless. (it was my fault.) as a downside the in-house restaurant is very expensive even for a hotel. but there are many other restaurants in the area from cheap sandwich shops and a specialty grocer to the more posh legal is test kitchen. i cant comment on the price because i got a conference discount.',happy
id13088,' i had never even heard of this chicago hotel until a family member booked it for a weekend get-together. i would ... and probably had walked by it many times. the price was very reasonable so i was unsure what we would find. the staff was so friendly and helpful from the moment we entered the property. they really made you feel like they were just delighted to see and help you.',happy
id13089,' nice small hotel great location. stayed --st - --th october --. room was small and overlooked back of other bulidings with noise from airconditioning units - but clean. towels and linen changed daily and should be for price paid $--- per night. rick is cafe brill. stung with taxes though at end of stay! $--- more than quoted by reserve travel buyer beware! this spoiled things for us. nyc - cold and everything overpriced. will not revisit.',not_happy
id13090,' rating: a strong -. while there is absolutely nothing wrong with the very friendly and attentive service the hotel provides and the location of the very same i do have a problem with slow internet and uncomfortable beds. the bed is rather hard and the pillows just disintegrate once you lay your head upon them. the a-c is also disturbing at night time as it blows directly on you in bed + makes a clicking sound every few seconds. there were also some glitches in the service that affected the rating in a negative fashion. location: a - minute walk (in leisurely tempo) from times square and -th avenue. so not far away from great shopping or the theatres + an easy distance from central park so extremely well situated imo. room: we had - connecting rooms - suite (----) and one king bedroom(----). i really liked their system of closing a door in the main corridor creating a large hallway so that one can go back and forth in between the - rooms without having to use the keys. also if this is the solution you would like to go for please do note that the highest floor you can have is the --th. but the views are more than ok anyways! the décor is nothign special. feels new enough but is very discreet. also these rooms are at the end of the hotel so i do imagine that they are maybe a bit quieter than other rooms. pro´s: * it is not noisy at all from the street or from other rooms * the rooms are large by nyc city hotel room standards!! * big bathtub (----) and large freestanding shower (----). regular sized tub and freestanding shower in ---- * great water pressure and heat * hèrmes amenities which are divine * good views * really good storage space for both clothes and toiletries * the room becomes very dark * it is very clean! con´s: * the bed and pillows are not comfortable and the bedlinen merely just more than ok. * the a-c is placed in a silly place so it blows directly at you when you lay in bed and makes clicking sounds every few seconds . * rather odd labyrinthesque layout * internet is beyond slow at times very un-even speeds staff-service: very pleasant and providing good service in every department in general. their concierges (vladimir in particular!) is utmost helpful and great with helping out with everything from renting a specific car suggesting ticket reservations to finding rare garments. food: breakfast was good but on the expensive side. service a tad slow and in-accurate ie brought things not ordered. only had dinner at gaby once it was good. service was nicely executed. internet: it is only charged per room not by device which is good....it is easy to connect to but annoyingly slow at times...! laundry-drycleaning: only gave garments once. they were returned late + they also tried to deliver garments that were not ours at first! plus my pants were probably never even laundered...! i gave them due to - icecream stains and they came back with the very same stains. just pressed into the fabric so i both saw and felt them!!! they probably didn´t see them as the pants were dark but that´s un-acceptable! the hotel did however remove the crage. amenities-minibar: the minibar is sufficently stocked. but the amenities are to die for! hèrmes all the way through making bathtime most pleasureble. although is hould mentin that the amenities are way less chich in the regular room... just l´occitane . kind of odd to make such a distinction in between the rooms. but they do provide macaroons with their turndown service which makes almost anything forgiven hooray! things to do-to think about: * bring your comfortable walkingshoes * plan your activities by local areas * shop! * if you can spend more time than planned in the city as it really has something to ofeer everyone at any given time.',not_happy
id13091,' i visited this hotel to attend business meetings. it was extremely nice. the rooms were exceptionally clean and comfortable. it was also unusually quiet for a downtown hotel. i highly recommend staying here. it would be my intention to stay the next time i need a hotel in downtown chicago.',happy
id13092,' id totally stay here again. the hotel gave you so much more than youd expect. very comfy and clean beds. any toiletry youd need complimentary. free full breakfast my favorite. they provided newspapers and the manager personally greeted a number of guests and asked for their name and how their stay was. for the price as a distressed passenger stuck in denver for the night they were perfect!',happy
id13093,' loved the modern feel and look of this hotel and it was in a great location at a very affordable price. my only con was the small fitness room was always packed when i was there but i was also told that a film crew was staying in the hotel as well so that may explain it. the front desk was friendly and it was only $-- a night for parking!',happy
id13094,' a friend and i stayed at this hotel during a recent vacation weekend in chicago. we were looking for a quiet quaint historic place to stay in lincoln park and the willows hotel fit the bill perfectly. the staff was especially helpful. they allowed us to use their computer printed maps for our expeditions and gave theater recommendations. rooms were clean and decent sized for a big city hotel. beds were wonderful with high quality linens. i slept like a dream. room temperature was perfect at all times. we never had to fiddle with the thermostat once. showers were hot with strong water pressure. one slight criticism i wish the rooms had a chain lock. i sometimes worry that one deadbolt is not secure enough in a big city. this hotel seems to attract quiet patrons. there was no excessive noise or rowdiness. the continental breakfast was simple but decent. i had a toasted bagel with cream cheese every morning. they had a nice selection of bagel flavors and they appeared to be purchased from a local bakery rather than lenders type bagels. the breakfast did not include any hot food other than what could be toasted or microwaved. it included hard-boiled eggs fruit cups yogurt cups small amount of fresh fruit good coffee cereal and other pastries. the public transportation system (brown line on el) was about --- blocks away. it was an easy and safe walk and we used public transportation extensively. from the brown line one can connect with other lines and go almost anywhere in the city. i would strongly recommend purchasing a cta pass for your chicago stay. we got way more than our money is worth.',happy
id13095,' my wife and i stayed at the hotel giraffe for - nights sightseeing and shopping at the end of may ----. it was our first visit to new york and we chose the hotel after reading the reviews in trip advisor. location: the hotel is centrally located in midtown near a subway station close to the flatiron building and not too far from the empire state building. it is not in the main hotel district but we didnt find that a problem.we bought metrocards on our first day and found it easy to get about by subway or bus. there is no direct subway line from the hotel to times square or herald sq (for macys) but the connections were not difficult and there are always lots of taxis if necessary. there were plenty of cafes and restaurants nearby both on park and lexington avenues. accomodation: we booked a superior king room this did not have a balcony but was comfortable and of good size for a city centre hotel. the decor was stylish and the room was well equiped with a useful free wifi. the only thing that could have been added would have been a kettle to make tea or coffee but this was available in the hotel lounge at all times if needed. we were on the -th floor facing --th street and found the room quiet. it was well insulated and with good air conditioning staff: the staff were pleasant and helpful without being intrusive. reception was always well staffed. generally: one feature of the hotel is the inclusive continental style buffet breakfast. it is not a hot breakfast but there is plenty of choice with cereals fruit and fruit juices hard boiled eggs rolls tea coffee etc. i had mentioned when booking that my wife had a birthday during our stay. we were pleasantly surprised with the wine and belgian chocolates left in our room on our return that day. another feature is the piano music and cheese and wine in the lounge each evening. this made for a pleasant break after sightseeing and shopping. overall we were pleased with the hotel giraffe and would definitely stay again.',happy
id13096,' i found it to be nice. not a - star- i would put it in league with a holiday inn without amenities-no pool too far between buildings no housekeeping no breakfast sneaky charges for internet my room was small. i had to ask for everything repeatedly. one of the most comfortable beds i have ever slept in though. the staff was nice polite it was just okay. no hilton or rennaisance and i paid - times more at fairmont than either of those.',not_happy
id13097,' we should have known what we were in for when the carpets in the hallway leading to our room were filthy with room service trays that sat there from post-dinner until the next day mid-day. our room wasnt any better showing a lot of wear and tear. the walls were wallpapered and were filthy. something liquid had obviously exploded near the microwave and was all over the wall. there was a splotch on the bedskirt that i thought was a roach but it never moved so im hoping (?) it was just someone else is dirt. this was complemented by a long black hair in the bed when we pulled back the sheets. we would have complained or switched hotels but we had used reward points to stay for free (thankfully!) and were only there for - nights (thankfully!!). the front desk staff were nice enough the location was good and the parking was handy but the hotel is rundown at best.',not_happy
id13098,' fantastic location with a short - minute walk from union square and a short walk from the subway! very central for everything! the reception to the hotel is gorgeous and the rooms follow through! very clean spacious and felt posh to me! the staff at reception were great - we mistakenly booked the hotel online for the wrong nights which was sorted at no extra cost at reception (even though it was an unchangeable unrefundable price). the concierge was also very helpful at grasping the area and what to do! id recommend a tour bus to get around and dont miss fishermans wharf for great seafood and cute shops!! the hotel breakfast that was included was amazing! there was soo much choice - fresh fruit yogurt pastries muffins cake crossiants cinimon buns french toast bread and butter pudding bagels toast cold meat and salad even fish! warm brealkfast of a choice of eggs potato sausage and bacon! they even had a chinese option for breakfast! fantastic!! lovely hotel!',happy
id13099,' we just returned from a - night - - day stay in san francisco. got a pretty good deal on travelicity including hotel & airfare. we stayed at the francisco bay inn. the hotel is centrally located and a short distance from many points of interest including chinatown fisherman is wharf golden gate bridge departure points in pier -- for alcatraz city tours etc. the rooms were clean and spacious. hotel management meher and bob were friendly and alwyas tried to accomodate our need. they were also helpful providing directions and recomending sites of interest for us to visit. they were right on the money! thanks guys! if in san franciso the francisco bay inn is a good option and a very good value for your money!',happy
id13100,' ill agree with the review previous to mine stating that accomodations are fair at best and that the minimum possible is done to placate guests. we stayed for three nights in a junior suite . we were told that this was one of their newer rooms which we later found out to mean that one of the residents (apparently the hotel was not completely converted and there are still some residents most elderly) had passed away and they had very recently converted the room to a hotel room. our room didnt have the window a-c unit discussed in previous reviews and we had to call to get one installed (next day). also the room didnt have the clock-radio that was promised. it wasnt worth complaining about - we made due with wake-up calls. i suppose the room was clean for a - star property but it was still quite small and the bathroom was ridiculous. we had to actually step to the side of the bathroom in order to close the door. the table and chairs and the kitchenette were useful and suprising in a --star property and i must say that the staff was very nice. location was good if you have reason to be on the upper west side and as new york goes it was quiet. that is until a massive group of kids on a tour checked in after which there was much stampeding up and down halls and behavior youd expect from ----- ----- year-olds. a warning - it would appear that the milburn is on the list of at least a couple tour companies catering to kids - not sure if that is a regular annoyance throughout the year or if we were just lucky. may be a fair question to ask the reservation agent before booking. would i stay here again? no - but i should in fairness state that im not someone who frequents --star properties often. if you are looking for a property that is relatively clean and quiet and dont mind missing some perks of a pricier property id say the milburn rates a solid - star rating. maybe -.-. in any other city in america the room rate would be about --% of what we paid - being where it is expect to miss the money from your wallet come checkout time. i did.',not_happy
id13101,' im writing from our lovely room at the palomar. my sister and i wanted a centrally located hotel and we chose well. we come to san francisco often and i would definitely stay at the palomar again. after full days of shopping sightseeing and dining it is lovely to return to the quiet oasis of our room on the -th floor (facing the garden). the manager and front desk staff are exceedingly kind and efficient. we were greeted upon arrival with many treats (check out their facebook password game). the glass of wine each evening fresh coffee in the lobby in the morning and ice cold fruit infused water in the afternoon have kept us relaxed and refreshed each day of our --day stay. the room is very spacious by sf standards and the housekeeping staff ensured it is both spotless and well stocked. i would recommend this hotel to anyone coming to san francisco it is the perfect urban retreat.',happy
id13102,' this was our third stay(-- nights total) at the harbor court hotel since october. we stayed in a queen size room with a view of the bay bridge this time. the view was very good. we could see the bridge from our right window and the oakland ferry boat dock near the ferry building on our right. the rooms are smaller yet are very comfortable. decor is very nice and unique to the older building. the queen bed sleeps awesome and has storage drawers to hold your clothes. hotel guests get free internet when you join the kimpton club. free coffee and tea in the morning and a wine reception from ---. the staff is very friendly and the location has - great restaurants on the block. the location is the best reason to stay here. the hotel is a -- minute walk to the san francisco giants. the f line is a - minute walk from the hotel. this is great because it is a little closer than the ferry building and you can get on before it fills up with passengers at the ferry building. the f line goes to fisherman is wharf in one direction and to union square in the other direction.',happy
id13103,' we stayed at the pod hotel for three nights from friday september --th till monday --th september. when we first walked into the hotel the lobby is very clean bright and bigger than i expected. the staff were very friendly and helpful. our room was very small which we expected (we had the bunk bed room with no bathroom). the room was very clean and nice. our room had a adjustable lcd tv sink wardrobe and lights telling you when people are in the bathrooms. we were mostly worried about the state of the shared bathrooms i imagined them being really busy and dirty but this is far from the truth. when we arrived we were shocked how nice they actually were. they were big marble-tiled and spotlessly clean with soap and shampoo dispensers. absolutely perfect!! don’t be put off just because they are shared. we were worried but you honestly have nothing to worry about :) for the extra money i wouldn’t bother paying for your own bathroom. for the money compared to other hotels in new york. the pod hotel is great value and is only a ten minute walk from the rockerfeller centre which is near all the main attractions. the only problem was that the lifts were slow and only one of three was working. i would defiantly stay at the pod again. £-- a night is a bargain',happy
id13104,' very impressive building! i didnt come across any parts of it that werent done well (and believe me i looked). the place had nice finishes all-around and just had an overall classy vibe to it. the moment i got there i said that i was gonna write a review on here about it! the place straddles the line of laid back vibe and party hotel very well. i was in town for a conference so i wanted some decent rest and found no problems being totally relaxed there. i was on the -th floor and i could occasionally hear some dishes clanking from the restaurant but nothing overly excessive. almost no traffic noise from a relatively busy part of the city. at the same time if i had been up for a party this would be the place to find one. the place is quite trendy and in a pretty lively neighborhood so i could see some people feeling a bit out of place there. the staff (and patrons) were all amazing so if youre sometimes uncomfortable being in trendy places just keep an open mind about it all and im sure youll find everyone absolutely charming.',happy
id13105,' i have to say the rooms were extremely clean. the bathroom was amazingly clean. front desk clerk he was very pleasant young man. he was an african american man. he had a lot of respect for his co workers. i will be spending a lot of time in charlotte as i fly through here. i have a schedule lined up already for the next year. i liked that driver with the yellow shirt and tie he reminded me of the man in the yellow hat from curious george. it reminded me of how much i miss watching with my own toddlers. he made me feel like i was at home that day. this is how an employee takes pride in his job. i hope that these two men are valued employees. they both show how hospitality is to be. these two men both had very pleasant attitudes and always had a smile on their faces. they deserve an employee of the month. the -nd shuttle driver i had that tuesday night he acted like he could care less if he had this job or not. he acted like he had a chip on his shoulder. it might have be that he dislikes working third shift.',not_happy
id13106,' after reading the reviews on the site i stayed for three night at this hotel in late january for my first visit to chicago. we pulled up to the front of the building where we were greeted by hotel staff who helped us unload and valet parked our car in a nearby garage. being a hotel in the midst of downtown the ground floor is not much more than elevators that take you up to the main lobby on the -th floor. the room we stayed in was on the --th floor and had a nice view of downtown. the room itself was a nice suite. although not brand new the room was clean and the bed and pillows were extremely comfortable to sleep on. it may have been the best sleep ive ever got at a hotel. the kitchen area of the room was one of the highlights with enough kitchenware for the average traveler to prepare their own meals if they desired. the cleaning staff did an excellent job straightening up after us each day. the hotel offered free breakfast and the offering was great. the breakfast eggs were fantastic. if youre adding in meal costs this was a huge plus with getting delicious hot breakfasts cooked for us each day. they do offer a diner m-f each night but with being in a great restaurant city like chicago we splurged for eating out (by the way i highly recommend the big bowl thai restaurant nearby. everything is fresh and was the best restaurant we ate at. ginos east and al is beef were ok. heaven on seven was good too.) the staff was very friendly and helpful at all times. we made a few special requests which they were prompt in service. location in downtown chicago couldnt be better. youre two short blocks from michigan ave (magnificant mile) with tons of restaurants nearby within walking distance. leave your car in the lot and take the bus where you want to go. bus routes can take you easily to the museums united center willis (sears) tower the loop just about any place downtown. it is the cheapest way to travel downtown and other passengers are average people. without question i would stay at this hotel again. in fact this is the only hotel ill consider until someone can show me a better place to stay in chicago.',happy
id13107,' i agree with prior reviews that this property offers a good value in a city where hotels rates are very inflated. i was able to use my priority club points. so it was a super deal. beware they charge $-.-- for each local telephone call and the cost of the valet parking is $--.-- per day. other than that no complaints. the rooms were clean good size and the floor i stayed on was quiet. afgter a long day trecking around boston this was great. during our stay construction noise what not an issue. this is the second time i have stayed here and will go back next year.',not_happy
id13108,' i stayed here september -----th. as a hilton employee the inn at penn exceeded my expectations! the front desk staff was very kind as well as the bellman helping us with our luggage and calling taxis. the property was gorgeous. the room was the highlight! very modern with the lighting system and the ipad in the room. the ipad was very convient with ordering room service or extra amenities. the hotel is very close to the university and surrounding neighborhoods. a short cab ride from center city. overall the inn at penn was an amzing hotel and i will be returning!',happy
id13109,' just got back from a quick trip to celebrate our anniversary and it could not have been better staying at the inn at the market and exploring pike place! the hotel is in the best spot to enjoy the market and the rooftop deck was fantastic! we had a city view room that that was very nice and was very quiet. could barely hear the people were staying in the adjoining rooms and street noise was not a problem for us on the -th floor. they even had a nice business center where i could print our boarding passes. the bed was very comfortable and the room was just very cozy overall. the entire staff is very friendly helpful and welcoming. we had breakfast at one of the inn is restaurant is and the crab eggs benedict was superb! our favorite place to go at pike place was la panier bakery just down the street. we bought croissants all three days we were there! the biggest problem you will have is deciding where to eat! the monorail is five short blocks away so you can easily go to the space needle and the emp museum. the waterfront is also a short walk away. it was a fantastic trip for my wife and i.',happy
id13110,' stayed at the hyatt at fisherman is wharf for three nights in mid-may. asked for a room with a view upon check-in. the clerk said they are not known for their views being only four stories tall but he would do the best he could and he certainly did. room #--- had views of coit tower the oakland bay bridge and the transamerica pyramid. a great room spacious with a sitting area clean nicely decorated flat screen tv starbuck is coffee in the room with to-go cups and big windows that open. all this for only $--- per night - unbelievable! ordered breakfast from room service one morning and it was better than a restaurant. will definitely stay here again. also a great location only two blocks to fisherman is wharf a bookstore across the street and cable car outside the side hotel door. connected to knuckles historic sports bar which serves meals also and two small restaurants for breakfast and lunch directly across the street.',happy
id13111,' my biggest problem was that i visited in connection with a convention and my only transportation was the convention shutle bus. so i was back in my room by -:-- every night. it was pretty desolate out there and isolated without a car. but the sports bar off the lobby was fine and the food was pretty good and only slightly overpriced. staff was friendly and helpful. accomodations fine.',not_happy
id13112,' we stayed for - nights in june. the location of the hotel was ideal being just a block away from penn station (we flew into newark and took the nj transit train to penn). the hotel is only a -- minute walk to times square. our room (on the --th floor) was spacious and clean. the reception staff were always polite and helpful. checking in and out was fast and efficient. we took breakfast in the tick tock diner (part of the hotel) which was good value. there are plenty excellent bars - eateries within the vicinity of the hotel. we would definitely return to the new yorker and have no hesitation in recommending it.',happy
id13113,' again the best part about the hotel is the friendly helpful staff. the club room staff make me feel welcome and taken care of. the front desk and parking staffs are very good too. combined with a comfortable convenient facility i always enjoy staying there.',happy
id13114,' stayed at the royal palms for the lamborghini giro and was quite disappointed mainly because of high expectations. the room and service were both mediocre for a hotel of this caliber.... returning to scottsdale i would definitely stay at sanctuary or hyatt gainey ranch which are both superior in every regard. the only bright spot to the stay was the food both dinner and breakfast at t. cooks. otherwise i certainly couldnt tell you why others regard this as the best hotel in scottsdale - maybe theyve never stayed in a casita at sanctuary?!?',not_happy
id13115,' the agonaut hotel situated at fishermans wharf san francisco is well worth a visit.the situation is perfect for a walk along the prom visiting pier -- with all its quirky old arcade machines etc..booking a trip to alcatraz salsalito mear woods etc..the accomodation staff & service were excellent the only downside was the public restaurant which was very busy at times would have preferred a seperate hotel dining room otherwise this place ticks all the boxes with me.in the foyer you can read the history of the building(originally a cannary used by the del monte corp) and view the many nautical artifacts in the museum .i originate from portsmouth england so the nautical decor & feel of the hotel was especially pleasing. enjoy !!',happy
id13116,' lovely place great service food at conference great nice roomsspa was incredibleonly negative was thin towels',happy
id13117,' stayed here two nights. ended up on -th floor after refusing to accept a postage stamp room on lower floor. elevator was out of service and apparently on a semi-permanent basis. got no maid service despite being out of the room all day. no apparent fire exit from -th floor other than stairway. windows covered with heavy plastic panels screwed in place. breakfast okay and front desk staff very helpful but limited by crummy building. schlepping heavy bags up and down from -th floor not fun.',not_happy
id13118,' good experience. manager let us switch rooms because dogs were barking across the hall.',happy
id13119,' i was disapointed by hotel boheme and for once i don’t share the general opinion of the t.a. reviews . ok the deco is great there is a special atmosphere and the location is good even if i prefer union square .... but what else ? there is no elevator be prepared if you have heavy suitcases ; our room was small there was no bathtub only a shower no coffeemaker the tv was a bit larger than a box of matches (bring binoculars if you actually intend to watch it ) and the room was directly on colombus avenue an important street of san francisco with a lot of traffic night and day and peole speaking loudly or screaming .. night and day too ! the staff is professional i wouldn’t say friendly . the breakfast is not included and even not possible ; ok there is a big choice of cafes around but it makes an aditional cost on the bill. i don’t say it is a bad hotel but when you evaluate something you have to consider what you get and what you pay : i am sorry but it is overpriced and for more than ---$ - night without complimentary breakfast there are better deals in san francisco ; see for example my other review here. if i return to san francisco it will certainly not stay in this hotel.',not_happy
id13120,' negatives: dingy room (stained walls scuffed tv giant hole in the window screen...see attached pics) terrible (flat) pillows super hard bed splintering night-stand poor front desk service (-st lost sign-in card and then gave room first to someone who came after me) and the slowest wifi imaginable. positives: location',not_happy
id13121,' very nice hotel for my week-long stay. nothing fancy and the neighborhood seemed a little shady at night. but i felt very safe. the staff was friendly and room well cleaned. it is a nice play to stay if youre on a budget. id stay here again!',happy
id13122,' central to bart shopping and a ton of restaurants. starbucks downstairs and rooms were comfortable. great view of downtown san fran from the top floor bar.',happy
id13123,' just got back this morning after staying - nightshotel is in perfect location for everything if you like staying in nice clean hotels then the manhattan is not the place to stay?????.... the room really needed some domestos and a complete gutting lol... wallpaper was filthy and peeling off the carpet was dirty and bathroom rotten and just smelt really musty........ the hotel has no bar which is a shame you can get a breakfast in the hotel but will cost you $--.-- just for - pieces of bacon and - eggs and if you want beanstomstoast they will charge you $-.-- each item extra lol...... what a rip off. if you walk just - mins next to hotel theres lots of cafes where you can get full english and as much coffee you want for $--.--.',not_happy
id13124,' fast check in. friendly staff (everyone says hello to you). valet is $-- per day with in and out privileges. breakfast available but not worth the price. air conditioning would kick on and off......and room got very warm. shared balcony was a bit odd and didnt give you a secure feeling. internet was very slow.',not_happy
id13125,' we chose this hotel for location and value and were not disappointed. took the subway from back bay station (- block away) to td garden for a concert direct on orange line with no transfers -- min. walking distance to copley square and boston common. small rooms but space well utilized. clean comfortable and quality bedding. fridge television air conditioning all worked well. parked at garage directly next to hotel with discount voucher provided by hotel. great rate and no hassles we will definitely stay here again and recommend to anyone looking for a great value hotel in the back bay area.',happy
id13126,' just got back from phoenix...stayed at the budget lodge...very impressed...clean affordable rooms that were walking distance from downtown activities and rail service to north phoenix and mesa. beds were always made and new towels left every afternoon when we came back to property. dan and his staff do an awesome job!!!! would stay again!!!!',happy
id13127,' hotel is a shell of its former glory; it was the place to stay if you wanted luxury and a good game of golf. now it is a sad disappointment. when i got there the place looked as if it hasnt been kept or renovated. doesnt look like the pictures online. leaving out to eat dinner prostitutes attempting to flag me down on the main road into the property. room was less than expected from a budget motel. only a few channels on t.v. came back from a days activities to a room not cleaned. called the front desk the clerk tells me if i want clean towels i will have to bring the dirty ones down. if i wanted service like that i wouldve (and should ve) stayed at a military guest house. the place looked sad and i will not stay there again',not_happy
id13128,' having previously stayed at fisherman is wharf i wanted to try something different and white swan was definitely the right choice with an ideal location at a reasonable price. it was quiet unlike wharf area and the rooms were cozy. we enjoyed meeting other guests and sharing our experiences over wine and breakfast. highly recommend',happy
id13129,' i am not a boutique hotel guy. give me a relatively generic but comfortable chain hotel and im fine. quirky decorations and a stylish lobby are great but since im not living there i can live without them. if youre like me then this hotel really hovers somewhere between - and - circles- if you are in to the boutique thing then this is a --circle hotel for sure. first the good news. the rooms are comfortable and clean and the staff is friendly and efficient (overall). but like a lot of boutique hotels you get a pretty small space to work in. this room inspired the punchchline when i put the key in the front door i broke the back window. they have a desk but the tv is mounted right above it so while i like working with the tv on i dont get into the front row movie theater experience and so couldnt do without resorting to sitting on the bed. and the bathroom is classic nyc hotel- if you are over - tall (i am not) you could possibly hit your knee on the wall when you sit on the toilet unless you ride side saddle (can that be done safely?). the breakfast buffet is definitely up to par (except in rare occasions can you really get excited about a breakfast buffet). they have good quality food for the full buffet and good enough for the cold (those little boxes of cereal are always okay). the lone waiter bordered on indifferent and gets a demerit for giving himself a --% gratuity for a buffet. i later was told by the manager that --% is industry standard for buffet service so they add it for your convenience. i have actually never had that added to my bill for a buffet breakfast at any other hotel in the united states (i was a party of -). plus --% for almost no service (it is a buffet people!). but i realize that some people tip the guy at mcdonald is for handing them their food so for those people im sure this would be a non-issue. dinner food was very good and they had a good selection of wines by the glass. yes they did add the industry standard --% gratuity to the room service tab- that one i have seen everywhere before so no issue there. so would i come back if i needed to be in this part of town- probably. it is a well run hotel in a good location and my company got a very good rate making it a great value versus most nearby hotels.',happy
id13130,' visiting the area for the first time. loved the location right next to -- street mall and within walking distance of most major attractions. room was very comfortable and spacious. cookies and milk were a special treat.',happy
id13131,' i have stayed at this hotel several times now over the years i always love this hotel!!! the location is great the staff are the best!!! i will be back again soon!!!',happy
id13132,' my husband and i stayed at his hotel during a quick trip up to san antonio from corpus christi to pick up a friend from the airport. we both agreed that the bed was the most comfortable bed wed ever encountered at any hotel. in addition the staff was friendly and helpful. the pool area was relaxing and the complimentary breakfast was exactly what we needed! the hotel is close enough to walk to the riverwalk. if we have cause to stay overnight in san antonio again the comfort suites alamo-riverwalk will be our first choice!',happy
id13133,' stayed for - nights at catamaran in late aug. --. i was in a bay view suite at $---+tax+parking-night with - teenagers. pluses: view of bay nice pool across the street from beach suite was great size mostly families boating and biking and volleyball all right there. free internet access - tv is and private bedroom. if you have surfers this is the place to be. teens loved it but it was not safe for them to go out at night. negatives: restaurant service really bad and food overpriced. room overpriced and pacific beach is disgusting- too many drunks and crazy party animals- at the local jack in the box teens were passing joints while waiting in drive thru. i would recommend families either never leave the hotel premises or stay at the bahia or hyatt or dana (quieter and close). i would not stay there again when you could go to to la jolla laguna or coronado.',not_happy
id13134,' i stayed here for - nights this month after reading some negative reviews i was a little worried but should not have been. on arrival the staff at the front desk were lovey they upgraded me to a larger room with - beds (room ---) which was really nice. the hotel lobby is amazing with a massive tropical fish tank as a centre piece it really looks totally different from other hotels. the room itself was lovely. the beds were so comfortable it was actually like sleeping on a cloud! the bathroom was great too and complimentary toiletries from loccitane were a nice touch. unlike other reviews i have read i heard no noise at all and had no problems with the lifts either. the lobby can get fairly busy with people waiting for lifts to the bar but it isnt enough to bother you. the concierge was also great really helpful and very polite as were all the staff. i would highly recommend this hotel to anyone wanting to stay somewhere with some personality and not just another chain hotel!',happy
id13135,' very good hotel great location great staff. boutique style with modern room. very good bed. i got a room in the high corner and was an amazing view.',happy
id13136,' the location is perfect with easy access to the common & the public gardens t-stops & sightseeing trolleys. if you require a flat panel tv for a good trip look elsewhere. if however friendly efficient and accomodating staff are on your must have list stay here. while the bathrooms are teeny we did have two of them. bed linens were lovely bed was wonderfully comfortable. i prefer the charm & cleanliness to overpriced modern lookalikes.',happy
id13137,' i’ve stayed in a few marriott properties around the city but this was the nicest. the location is right across from the convention center and it is an easy walk to the verizon center and chinatown. you are a few blocks off of the mall but it is not a bad walk in terms of distance and that part of town is quite safe even at night. the hotel has a large concierge lounge. it was well stocked at both breakfast and in the evening. the hotel has been recently renovated. the rooms were tasteful and modern. the lobby was the same with many meeting nooks and a couple of bars. i thought the entire staff (from the front desk to the housekeepers) were extremely friendly. you may pay top dollar to stay here but if you can swing it i highly recommend it.',happy
id13138,' first visit to ny and the whole family was looking forward to it. did lots of research to find a good hotel and we were not disappointed. stayed in a - bedroom suite on the --th floor. both rooms were spacious clean and the kitchen was a bonus - especially useful for drinks and snacks for the children. the room was cleaned and tidied everyday. the location was great and the area guide provided by the hotel was spot on. easy to walk to most places from here and around --yrds from the nearest subway. staff were pleasant.....this place lives up to its reviews.',happy
id13139,' i recently booked a room for some friends—a one-night stay wedding gift spent on their first anniversary—and could not be happier. booking was super easy and working with the concierge even easier. the folks at the royalton were gracious and went above and beyond to make the night special for my friends who reported that they did indeed have a wonderful night. the room was sexy and all set up with champagne rose petals—the works! i cant wait to go myself sometime soon!',happy
id13140,' the rooms are super small for the price. although the resort is nice the staff is not. it seemed because of my race no one believed that i was an actual guest. i was actually lounging in the pool area and one of the employees came up to me and said you need to start picking up towels around the pool . i was shocked! she obviously thought that i was an employee. also the wait service was terrible. although i am from the city i just wanted to enjoy a relaxing evening at a resort. i should have gone somewhere else.',not_happy
id13141,' i stayed in the hampton inn near the convention center in philadelphia during september and october while working on a project in downtown philly. i paid $--- per night using a corporate rate and was pleased with the experience. the hotel is conveniently located not only to the convention center but chinatown city hall and even a short walk to constitution center. the breakfast was healthy and fresh the staff was very friendly and the hotel was clean and comfortable. it is not a luxury hotel but it was great for me as a pleasant comfortable hotel. .',not_happy
id13142,' stayed here for a few days on our return from boston and were pleasantly surprised by this new addition to chelsea. the room was a bit small but every luxury was provided and the view from a high floor magnificent. we went to one of the complimentary wine receptions before our nite began and it was a most civilized experience. a very dignified looking man approached to ask if we were enjoying our stay and could anything be improved. we lated learned he was the manager. desk personnel very courteous and helpful when needed and there was evidence of good security around the lobby. excellent morning coffees and teas provided in lobby were a nice touch and not typical in all nyc hotels. room furnishings were of good quality and bed very comfortable. the bath and shower were very well fitted with best materials. would defintely stay again at this convenient comfortable place .',happy
id13143,' i have stayed at the silversmith three times now for work and have found it to be a good deal for the price. it is very nicely located (- blocks from mich ave & milennium park) clean and spacious. the bathrooms in particular are quite large and towels and beds are fluffy. the hotel staff are amenable friendly and efficient. the only downsides are it is close to the l (you can hear the trains rattling by...not a good place for the light sleeper) there is no mini-bar in the rooms complementary toiletries are flimsy and the rooms are a tad dark. otherwise i have always had a clean and pleasant stay.',happy
id13144,' this is real nice place for under --.--. a dairy queen right out front in the driveway almost. the rooms were clean but could have been just a little cleaner. they could use a smoking area away from the rear door because people hang on the sidewalk or sit on the ground to smoke as you are coming and going. you will get second hand smoke outside of the door for sure! but i did not smell any smoke the room. that part was real nice too. the staff was real nice and helpful with directions. i would stay here again with my family we felt safe even caught security walking around at night taking license numbers down. i stayed in a queen suite very very nice with alot of room.',happy
id13145,' recently stayed here(---- ~ ----)read all the reviews before goingdidnt know what to expect.we stayed on -- th floornew carpet in hallswell lightedsecure locks on doorshey it was built in ----what do people want. the room was fineclean sheetstv workedhot and cold waterminor cracks in tubsinkcouple cracks in wall no big deal enjoy your trip i was very pleased with hotel.we had to wait till - to check incheck out at --.maid was very niceanswered all questions.now if they do tear this hotel down i can say i stayed there in ----. i ♥ ny',not_happy
id13146,' the hotel palomar was beautiful!!! from the the honor bar to the animal print robes!!!! i stayed in a king suite. i loved the updated hip decor and the awesome customer service!!! i signed up for kimpton loyalty rewards!! i will be stayin g in another kimpton hotel for new years eve as well!!!!',happy
id13147,' our family recently visited washington d.c. and stayed at the holiday inn capitol for several nights. it was a good choice. rooms and beds were comfortable and very clean. the hotel was a great location for us...we walked to the smithsonian is national archives and surrounding areas. the hotel staff were pleasant and helpful especially the restaurant staff. we ate at the hotel is smithson restaurant every morning for breakfast (cant beat the fact that kid is eat free)....very accomodating restaurant staff. the gift shop stocked the usual but also sold several tour tickets which was a nice option to have. the pool area was very clean. the pool itself wasnt huge - probably around -- ft. in length however it served the purpose and was very refreshing after long days of touring the city.',happy
id13148,' this is the -th time we have stayed at cedarbrook lodge and it is still my favorite hotel ever!! they are wonderful! they have a wonderful free breakfast great free snacks and water in a family room area along with books and a flat screen t.v. they provide free transportation to and from the airport and also provide free transportation to the light rail system so you can get to downtown seattle without the hassle of driving! the rooms are spotless and the beds are so comfortable i can not say enough good things about cedarbrook!',happy
id13149,' the washington court hotel graciously upgraded us (in special circumstances) to a room with a fabulous! view of the capitol. the rooms were quite nice with comfortable beds & the staff very helpful and friendly. the location is very convenient for dc.',happy
id13150,' this is a somewhat average hotel clean rooms and friendly enough staff but the main reason to stay here is the price and the location. with-in a few steps is some of the best dinning in san diego and an easy walk to sea port village. there is a trolly stop near by for a trip to the boarder or just sight seeing and shopping. dont miss the farmers market right in front of the hotel on saturdays. and if you are into the night life the gaslamp district is a short cab ride away.',not_happy
id13151,' i made reservations for my boyfriend and i for - nights less than a day before arriving and they were able to accomodate us including the romance package for both nights. the staff were very friendly on our arrival. however our flowers truffles and champagne were not in the room - they arrived a few hours later what a treat. we ate dinner twice and breakfast twice at the restaurant in the hotel. the chef prepared the meals quite sensationally probably the best food we had eaten and we have had our share of good food. we plan on driving back to denver just to eat dinner at the restaurant. our room was spacious and clean. the housekeeper did a great job even cleaned our dishes. we had champagne flowers and truffles delivered the second day but with only one glass and no bucket of ice which was quickly resolved. we enjoyed the view the capital was right outside our window. the balcony was nice which was accessible from - different areas in the room. we liked the fact that you could control the temperature in the bedroom separately from the living area. we would definitely recommend this hotel and return for another visit.',happy
id13152,' we stayed here the night before our flight home from phoenix. we had a studio suite - queens and a sofabed on the second floor. the room was huge nice-sized bath comfy beds and super-clean. we wanted to return our rental car the night we checked-in to avoid having to return it in the early morning before our flight. the front desk arranged a car to come pick us up at the airport that night after we returned our car. and we also used the hotel shuttle at -:--am the next day. an exceptional airport hotel well stay here again.',happy
id13153,' i dont normally write reviews but it would be churlish not to acknowledge just how good and how well run this hotel is. we stayed - nights for our anniversary and loved everything particularly the views from our suite. without exception the staff were friendly and professional - the management ethos is obviously very positive. the beds are divine. it is worth noting that you can access wifi free in the downstairs business centre.',happy
id13154,' good location in fishermans wharf (that is a bit of a dump in some areas) basic but clean hotel split into - buildings stay in main building if you can all the usual holiday inn features. small pool but ok for a quick dip',not_happy
id13155,' can’t say enough great things about this hotel! arrived at noon on sat may - and was sure i was way too early to check-in but receptionist diane not only accommodated me but said “we love our early guests! we get a chance to know them better.” and i think she actually meant it. was offered an upgraded room if i was willing to forgo an outside view; having lived in manhattan for -- years and returning often on business and knowing how small many hotel room actually are i took the interior view upgraded room. it was extremely large and comfortable with a bathroom that i would call huge. the hotel has an understated classiness busy but not impersonal and if it needs renovations i could not tell where. i found the ---hour gym on the --th floor to be more than sufficient for intense cardio and resistance weights work. (take a couple of dollars to tip the gym attendant; he was always courteous and attentive.) on sunday morning i was well-served by rebecca in the commodore grill and could not understand the complaints i heard from other breakfast patrons about the condition of the restaurant. i judge businesses not by how well they handle the easy stuff but how they do in a crisis and on sunday afternoon around -:-- pm a letter was slipped under my door notifying the hotel would have no hot water from -- pm until - am monday due to an emergency repair. as i had to be showered and out of the hotel on monday morning by -:-- for a business meeting in connecticut i packed up and checked out around -:-- sunday. i was not charged for sunday of course but i can think of any number of manhattan hotels where it would have been a big nasty battle to get them to do the right thing. in addition the person who checked me out offered to arrange alternate accommodations. she handled this crisis with grace and in the process retained me as a guest who will return again. and obviously recommend the hotel to others.',happy
id13156,' we stayed for four nights in a suite it was quite clean and spacious in space. well equipped including big tv screen. the staff was friendly and professional. breakfast was good. we did not use the pool but it looked clean though small. i f you do have your own car choose this location.',happy
id13157,' this hotel is just - minutes walk from union square so it is a great location for shopping dining and within easy reach of all public transport. there is also a cool wine bar opposite the hotel with a fabulous wine list. the rooms arent huge and the bathtub was really just a place to stand while showering. however our room was fine as a place to drop the bags and head out sightseeing. one problem - elevator noise - make sure you insist on a room away from the noisy elevators!',happy
id13158,' we stayed in the chicago j.w. marriott in mid march ----. the hotel was exceptional. the hotel was beautiful and well appointed. the rooms were large and luxurious. the fitness center and spa were outstanding and one of the best that i have seen. the hotel location was convenient to a lot of the museums and tourism sites. if you take the train from the airport the orange line stop at adams-quincy is adjacent to the hotel.',happy
id13159,' i recently stayed at the resort for a national conference thinking it would be if not a higher class resort that at least nicer than many in the area .........wrong! small smelly rooms dingy and not clean. weather striping around the door was not fitting so you could see around the door. when we reported to the main desk we were told we could be moved the next night and then the next day they said they were booked and could not move us. when we made a comment to the concierge she found a second room much like the first(this one actually had carpeting) but it was on the second floor in a remote area and farther from the conference rooms. we called for a bellman to pick us up from our room in the pouring rain for a ride to the desk and they never came as our promised room deodorizer that also never came. when we expressed our dismay to the front desk we were given a comment card to fill out and told we would then get complimentary hot chocolate or coffee!!!!!! beautiful grounds and landscaping but old outdated rooms and no one really did much to make our stay better.',not_happy
id13160,' this hotel is a great place to stay if you want to be within easy walking distance of the harvard square area as it is approximately a half mile walk along the charles river. the hotel offers a free shuttle into boston which has several convenient stops to area attractions and cabs are readily available at the hotel if you prefer to go into boston by cab. our suite was spotless attractively decorated and comfortable. the front desk staff were very friendly welcoming and informative. we started our days with the full american breakfast which offered a hot and cold buffet with tasty and varied choices and delicious rich and smooth coffee! the dining area has a lovely view of the charles river and a very personable host and waitstaff. our suite was on the -th floor and we were not bothered by traffic noises. it might be noisier on lower floors. i would stay at this hotel again if i wanted to return to the harvard square area. based on my experience with this hotel i would certainly stay at a doubletree suites by hilton when visiting another city.',happy
id13161,' this is not about teh hotel - but about the reservations desk. they shunt you to central reservations which is useless. they dont seem to understand or pay attention. (partly because it is clearly an off-shore call center perhaps.) i simply tried to add a night to my reservation and they booked the whole stay at a much higher rate despite my insistence and their reassurance that they would not do so. now im on infinite hold for a supervisor. what should have been -- minutes has turned into an hour ordeal',not_happy
id13162,' i stayed at this beautiful hotel last week for a professional meeting. i had an unsatisfactory experience in one of the hotel restaurants and not only was the charge for my meal removed from my bill but i received a note of apology accompanied by a bottle of wine and a basket of treats. this is a first-class hotel that will ensure that you have a first-class experience!',happy
id13163,' i stayed at the kimberly for only one night on a business trip in april --. i loved it... the down comforter was amazing!!! they had a great supply of all newspapers available in the lobby for free. i was in a small suite and loved it - tons of space and soo comfortable. i am planning another business trip and while curious about other hotels i am seriously considering the kimberly again.',happy
id13164,' the staff was wonderfully helpful and gave great recommendations and directions for food and entertainment around town! a special thanks to michael foxworth for going above and beyond!',happy
id13165,' my wife and i are both in the military and with deployments and currently being stationed at different ends of the country we seldom get to see each other. we had heard good things about the royal palms and so i decided to have us meet here for a week of romance. i worked with mr. vickrey and sean over at t cook is before arrival and planned one of the via capello experiences with them. it was an azmazing experience and our waiter rodrigo was top-notch one of the best out there. the whole set-up of romantic experiences like the via capello dinners are well worth it. the property goes out of its way to make sure that everything about the requests you make with goes exactly as planned and delivers the best in privacy romance and most of all luxury. our room was excellent and we took advantage of all it had to offer including the great views right from our own balcony. the room was much more spacious than the floor plan let on...we took a few trips around town with jenna is help at the concierge and she steered us wonderfully every step of the way. i cant say enough good things about the service old world charm understated --star luxury (you feel like a king yet you also feel comfortable walking down to the pool in a bathrobe and bathing suit) and the exceptional detail given to your every desire by the staff (they all remembered mine and y wife is name). i would recommend this hotel to anyone looking for romance and relaxation.',happy
id13166,' i have spent nine days in this hotel end of september to beginning of october ---- and i must say this hotel managed it to be the worst hotel experience with regards to price-performance ration over the last -- years. i am spending about two to three week per month in hotels and this place is a rob! more in detail: - the staff is to some extend helpful but mostly shows a lack of interest to the customer - the room was so extremely small that i had to take out a chair into the hallway before i got my two pieces of standard size luggage into the room. the room was called double delux - when i was asking about the name they told me it was double becasue the bed was double size which is not true max. -.- site and deluxe - well no explanation was given by the reception as she would not like to lie to me - quote! the room was the worst i have every seen including hostels in central india and a little hotel in vladivostok ten years ago - the window was that small that even during day electric light was required. - on the wall in the bathroom there was mildew on the walls - an indication of that at the reception was regarded with no interest. - as sf enjoyed during my stay very hot days the lack of ac was regrettably recognized - the breakfast is a joke and should not be called breakfast but rather ... i cannot find a word .... well ... nothing ?! - the whole hotel smells very strong and disgusting - having asked the reception about that i have received just a shrug of the shoulders. the worst was the price: because i had to decide late to go to sf all rooms in all descent hotels were booked (i usually stay at the clift) so i ended up paying ---$ per night for this experience. while checking out i saw a couple ahead of me paying --$ per night. i know that prices are defined upon availability in the city but i think this is completely exaggerated as any price above --$ per night for such a place is a joke! all in all the worst experience so far after -- years of extensive traveling and not recommendable under any circumstances!',not_happy
id13167,' seven girls traveled from all parts of the country to nyc for a bachelorette. we had a double room and a suite next to each other. we had a terrible time getting the keys synched but otherwise this hotel was fabulous! the staff: i arrived at --am and they held my bags graciously until check-in. i walked down to the farmer is market at union square and found some beautiful flowers for the bride-to-be... asked for a vase to put the flowers in and the giraffe staff was right on it. the doorman had the best smile ever! i agree there is a cool aloofness of the staff in the lobby but it is new york. the maid was as sweet as could be as was the bellhop. i called for extra towels and ice they arrived within minutes. very professional and respectful indeed. the room: clean spacious ample outlets for several hairdryers to operate simultaneously. didnt find any dustbunnies or otherwise neglected spots when i was looking for outlets. :) good iron that had strong steam. slippers came in handy. beds were super comfy and spacious. didnt hear anything on the -th floor- perhaps we were the loud ones. the unbeatable perks: the breakfast was great- definitely allowed us to save some money on food. there is always a bowl of granny smith apples- you can grab one and a glass of ice water anytime. the complimentary wine cheese & crackers in the afternoon was a huge bonus too- pepperjack smoked gouda red or white champagne no tips expected either! the roof top deck- great low key. they serve tapas and drinks up there too but we chose to take our wine and cheese from the lobby on up and no one hassled us for not purchasing anything. parking- i parked in a parking lot two blocks east for pretty cheap. i made a reservation at a garage on a pretty good website (found the closest garages to your location and compared prices for the times you needed to park there printable reservation receipt was recognized at the lot). i didnt find the walk bad at all even with an overpacked suitcase and had two cabs ask if i wanted a ride on the way. there is no reason to wait a long time for someone to fetch your car when you can pay less and leave when you like. i spied one hour street parking right out front too so if youre lucky... i highly recommend this and am trying to talk my boyfriend into taking me at christmastime. book it!',happy
id13168,' we found a discouted rate at this hotel and really got a great rate on one of the suites. it was nice to have space in a city hotel. sometimes you can spend so much for such a little room. one of the nicer touches is having a bedroom that you can close off from the rest of the room. even though we had the room to ourselves it was nice to feel like we had some addtional privacy. also in a great locale to do some walking around chicago on a nice summer day.',happy
id13169,' the hotel is located in a great location for walking around in the area and transportation. there was generally good service for restaurant recommendations and hailing cabs for guests. the room is exactly what you expect from a marriott tried and true. bathroom a bit outdated. would recommend it if you need value convenience and nothing special',not_happy
id13170,' i don’t know where to start… upon our arrival we were greeted by picketers who we had no idea were striking who yelled something at us as we were unloading. we get to the front desk and i asked about the friends outside. they said they had been there for -- years didn’t i know that. i don’t live near chicago so how the hell would i know that. ok we get the key to our room ride the elevator up unlock the door and guess what? someone was already in there. my sense of security just hit a new low. we go back and they thought they had checked out already. ops new security low. they gave us the room next door which had a real funky smell. we took a shower and went out. when we got back the maid left - wash cloth - hand towels and - bath towel. i called the front desk and she said would check to see if they had any left yikes. she said they had some to come on down to the front desk. i explained i am a customer and felt she should bring them up. -- minutes later juan shows up with them and they smell like smoke. our breakfast the next morning was weird. the waitress felt like she was doing us a service just waiting on us. the food was ok at best. i will never stay in this hotel again.',not_happy
id13171,' we were in the city for a wedding. the bride and groom recommended this hotel with their invitation. we booked it sight unseen. what a lovely surprise! we dropped off our bags early and hit the sights. its location right next to the empire state building was so convenient to times square the subway and the wedding of course. we made it back from our broadway matinee within -- minutes. we were pleasantly surprised to find that our bags had been delivered to our room before we arrived. the front desk staff was remarkably friendly and helpful - especially for nyc. the room was tiny but well laid out and well equipped. it was nicely decorated maintained and very clean. we had a great night is sleep there. we would definitely stay there again on our next visit to the big apple!',happy
id13172,' i recently stayed for - nights and have only praise for the management and customer service i experienced. i had booked a twin room and upon check in was told unfortunately they had no more twin rooms and i mentioned we really needed it as we were just friends and didnt want to share a bed. well it was no problems as the hotel gave us - rooms same floor around the corner from each other. i offered to move into a twin room the next night if they needed one of the rooms and they said no we really want you to have the - rooms. ill be honest i was delightfully surprised and in my previous experiences this hasnt happened so thank you hotel abri staff for for your efficient solution. location is fantastic and the - computers the hotel has for their guests was also greatly appreciated. the rooms were very clean great bed and tv. although they are on the small side this is normal for this city. my only little niggle was the air con. it was quite stuffy in the room and the air con was quite noisy and made it a little difficult to sleep. not sure if it is possible to install windows that open on the courtyard side. overall a great stay one id highly recommend and return to in a flash!',happy
id13173,' been back to city a few times since and stayed elsewhere but the -st time we came to san francisco in ---- we stayed here and it was perfect to ease us into the city. we had a -- month old baby and it was good for a young family. nice quiet pool great staff and comfortable beds. room service was outstanding. location is very tourist driven that is ok you are a tourist and you will feel like one. that is why it is good for a -st time after that youll want to move up a gear.',happy
id13174,' this has been my -th or -th visit to renaissance and i love it each time. the familiarity service convenience to the mile and yet some distance from the hulabuloo makes it so much comfortable. i have the view of the water from my room usually. awesome breakfast at great street - great food. only ask is if the coffee place can be open till late in the evenings.',happy
id13175,' this is the -rd indigo ive stayed at and i was not let down one bit! we stayed here for a girls weekend getaway last weekend & the hotel was so quiet! they said the summer was their slow season. room was too cute hard wood floors navy-white polka dot comforters and a blueberry collage on walls. basic room but super clean! only downside to this particular indigo is there is no pool (or hottub). :(',happy
id13176,' i just returned from my trip to l a and had the pleasure of staying at the residence inn beverly hills in los angeles. it was one of the nicest hotels i have stayed in a very long time. not only was the staff extremely helpful and super friendly but the cleanliness of the entire hotel would make me return any time i am in the area. i would highly recommend my family friends and collegues to stay at the residence inn beverly hills . my room was beautiful and extremely spacious. we not only had a california king size bed but our own kitchen area and small living room! i know my fiancee was extremely estatic to have a -- inch flat screen tv that swiveled toward the couch or toward the bed!!! another great feature this hotel has is it is location location location!!! so close to everything that any person in l.a. would want to see; the beach beverly hills (all it is great sitngs) hollywood universal studios etc... the convienence of free internet was another great perk to have during my visit. it made my stay stress free for any buisness concerns i may have had by being able to access my email. i can go on for hours but last but not least the nice breakfast every morning got my day going!! so all in all this hotel gets an a++++++++++++++++++++++ from me and i look forward to returning shortly!',happy
id13177,' recent renovations and upgrades make one is stay very comfortable while also offering green options for the room. but it is the attentive professional and very pleasant personnel at the hotel that make one is stay enjoyable. j.j. elizabeth and tezelia at the front desk provide excellent service always and stacy in the front office is equally laudable. for these reasons i have been a repeat guest during - years of business travel to charlotte.',happy
id13178,' what i look for in a hotel room is comfort but i didnt find that here. the rafaello is quite small and old to me. the service received was great very friendly staff but it stops there.',not_happy
id13179,' loved the iroquois. personal service luxurious comfort and convenience. will plan to stay there again.',happy
id13180,' great location the staff were friendly and helpful. -- hour service which was good. our room was small but clean. the showers a very small. the hotel is just behind the empire state building and very close to macys and some major shops. i would recommend anyone to stay there.',happy
id13181,' we showed up on a friday night around --pm. we had requested a king bed but were told they sold out and would have to settle for two double beds. not uncommon checking in late on a weekend so what could i say? once at the room we were immediately greeted with the noise from i-- right outside the window. i could not believe how loud it was and thought maybe the window was open. i was disappointed to find out the windows were in fact closed but the -th floor put me right at the freeway.this place is very outdated with aluminum windows that provide no sound insulation. we decided to call down to the front desk in hopes of getting a different room. to my pleasant surprise we were told a gentleman would be on the way up with new keys to a room on the other side of the hotel. he then proceeded to take us to the --rd floor and gave us a room on the other side of the building with a king bed! this room was much better with no freeway noise as you can imagine. however i was a bit confused as -- minutes prior i was told there were no king rooms available. i was very disappointed in the overall quality of the rooms and hotel. this place is very tired and in need of a remodel. i have stayed at several - star properties in downtown seattle and this one was by far the least impressive. if you do choose to stay here make sure you get a room opposite the freeway. this place is planted right on i--.',not_happy
id13182,' great hotel. friendly courteous staff. all smiles. great location. --- feet from panther is stadium. minutes from all uptown charlotte has to offer. van service to take you anywhere uptown. you couldnt ask for a better experience.',happy
id13183,' if you see a deal for this hotel you should run not walk away from it. i got a deal for $-- a night from hotwire and really they should have paid me. the hot water in my room was spotty at best. the free newspapers they advertise? yeah right i think they plop two of them in the lobby. breakfast was okay not fantastic and pretty sparse but the woman that cleans up in there is fantastic and really nice i cant figure out why she works there. the pool i thought i could get some laps in. umm... it was disgisting. it looked like an oil slick on top. the workout room? two machines facing the hallway so you could put on quite a show for anyone who walked past. save youself some grief pay a bit extra and stay somewhere else.',not_happy
id13184,' from check in to drive out the staff at drurt inn and suies riverwalk in san antonio was one of the friendliest and most helpful we have experienced. it is a few blocks from the alamo and rivercenter but the elevator takes you right to the riverwalk. the breakfast was a real breakfast. the -:-- kickback offers you three free drinks of any sort (if youre in the mood for conversation people become amazingly friendly) and a rather strange but filling jumble of nibbles. i highly recommend this hotel',happy
id13185,' just a fantastic experience. the hotel was recently bought and refurnished. the rooms are amazingly comfortable and modern. the bathrooms are incredible. i love the tv in the mirror!! the food (restaurant and room service) is great! try the salmon tartare. and the bar is one of the best in dc. service is perfect. staff always remembers your name.',happy
id13186,' stayed here one night in room #---. while checking in at -:-- pm reminded front desk clerk of our request for a crib for our -- month old daughter (made request when room was reserved on website). clerk said that since theyd had a problem with guests stealing the cribs they had only one crib for entire hotel. i stopped her mid-checkin and said that we would need a crib or wed have to cancel our reservation. she said wed probably have a hard time finding a room at that time that hotels call them all the time asking if they have any rooms available. i told her id have to take my chances because our daughter doesnt sleep with us and i didnt want her to roll off of the bed while we slept. she then left the front desk and told me to watch for customers while she went and checked to see about the crib. she came back maybe five minutes later said shed found the crib and it was folded up by the elevator on the first floor. she said wed need to get it and take it to our room due to being short-staffed. i said fine and she checked us in. we found the crib by the elevator and my husband and i carried it to our room and set it up. it was however missing any sort of sheet to go over the flimsy mattress. we called down to the desk asking if we could possibly get a sheet to go over the plastic mattress. there was another clerk on duty by this time because she seemed confused and asked if was our crib that we brought from home. we told her it was the hotel crib put us on hold then said that we should grab a maid in the hallway to get one because they had no way to get one up to our room. the then called back a few minutes later and said that they had one at the front desk but wed need to come down and get it. fed up we were on our way down when we finally ran into a maid who gave us a clean sheet for the crib. ok as if this whole experience with the crib was not headache enough room #--- was an absolute dirthole. the room itself was about as shabby as a room can be and looked like it had not been updated since ----. absolutely terrible. the bathroom was disgusting cracked tub and unfinished wall around plumbing. we will never stay here again and suggest you stay away! we stayed at the hampton inn at seatac last year and plan to stay there next year before flying out. it was more expensive this year so i went for the cheaper room ($-- online). spend ----- more and stay someplace nice! youll be better rested for your flight!',not_happy
id13187,' we booked - night at this hotel as part of our bi-annual family vacation. upon arriving at the hotel all seemed to be well until we reached our room. with - people in our party we were sure to book queen sized beds in all rooms. our room had - double beds. when i called the front desk and were told we could have a discount on our room rate as well as a fold away bed. this was appreciated. however they had to be reminded twice more to bring up the fold away. the fold away took up all of the small room and when you slept on it you literally felt folded away - top and bottom as well as from each side. the bed was impossible to move on and thoroughly uncomfortable - i slept about - hours that night. there are little or no restaurants in the area so if you are tired and want to grab a quick bite somewhere close this is not the hotel for you. the staff were polite if not very prompt or attentive. i dont think i would stay there again.',not_happy
id13188,' the husband booked this hotel for us on our wedding night. we arrived late and the staff was friendly and helpful. they showed us up to our suite right away. once we got inside we found a welcome basket with chocolates and champagne. we also arranged for a late check out which the front desk was quick and courteous in granting. we were hungry (since we did not get a chance to actually eat much at our wedding) and ordered a grilled cheese sandwich with tomato soup and something else (so mad i cant remember what it was) from room service. while our food arrived fairly quickly the soup was cold and honestly the food was the only real blip in our stay. it just didnt come close to the kind of quality that id hope from such a glamorous property. id avoid the room service if you could. after a wonderful dip in the tub and a fabulous night of sleep we had a late breakfast in the library restaurant. oh my goodness. it was so good. i had french toast the hubby had crab benedit and we both ended up sharing because we loved both plates. we also got a complimentary mimosa to celebrate our marriage. honestly other than the late night snack not being up to par every single other aspect of our stay was perfect from check in to check out. well definitely be back.',happy
id13189,' we stayed at this hotel - which should not be called a hotel rather a hostel - in january for - nights. it was a dump!!! in - nights we had to change rooms - times! the heater system was making a loud & clanky noise which prohibited any sleep whatsoever. the hotel was tacky seedy dirty riddled with bed bugs & the entire staff were incompetent. in my opinion this place should not be operating - it needs to be pulled down and or some serious renovations need to take place.',not_happy
id13190,' we stayed one night at this hotel on april -. i was booked at another hotel that relocated us at the campton. we were very lucky to stay at such a lovely hotel. the entire staff was wonderful. the doormen were excellent giving great advice on local travel spots. we had a lovely stay. i would stay at this hotel again without any hesitation.',happy
id13191,' we were lucky enough to book our studio room using our timeshare points within -- days! this place is very close to central park and tons of restaurants and right next door to carnegie hall. the room was very modern and nice looking and the beds very comfortable and clean. there was quite a bit of room for a studio size. we overlooked steinway piano is and we had a great view of the streets and could watch all of the taxis in the morning. i would love to stay here again but i think we got lucky having an opening to be able to use our points. the staff was very friendly the only bad thing was the elevator was really slow.',happy
id13192,' great location great pool areas a great place to be when it is hot. close to restaurants and scottsdale road. very comfortable room.',happy
id13193,' spent two nights at the atheneum while attending a business meeting held there. the staff was friendly and helpful - very service oriented! free wi-fi was a nice amenity. the room was disappointing - had a studio that looked worn even though it had recently been remodeled and the bathroom - while large - needs updating. and the workout room was just ok - equipment is limited. im sure this hotel would be a great place for a fun weekend... if you had a suite. but there are other options in the area that are better suited for business travelers.',not_happy
id13194,' kimpton hotels seem to go out of their way to provide a warm greeting upon arrival and really fun and funky rooms that are super comfortable. this hotel was no exception. i smiled at the sight of the furry throw at the bottom of the bed and was totally comfortable during my one-night stay. there is a small amount of street noise if you are on the tremont side of the building which is not unusual for a city of this size and didnt keep me from sleeping well. i appreciated the guest robe in the room too. i encourage guests to sign up for the hotel loyalty program for free internet and a credit of $-- towards anything in the amazingly well-stocked minibar. breakfast in the hotel was good though a bit expensive (again not a surprise in boston). a comfortable enjoyable stay.',happy
id13195,' hi just recently we spent two short visits to the phoenix hotel we enjoyed our stay there very much. first the negative when we arrived we approached on foot up eddy street that was a big mistake the hotel is on the edge of the tenderloin district of sfa somewhat challenged area of the city encompassing homelessdrug takersand unsavoury characterswe felt very vulnerable with our cases and obvious tourist demenourmy advise is to get a cab from the bart station central or if you must walk from there by another route.that out of the way the hotel itself was clean and the staff where very nice friendly helpful and most of all professionalwell done and thanks.near to the pool area the garden area that was is being renovated so it resembles a building site but ime sure that will be fixed soon. so overall just be aware and safe and enjoy these nice people and great city.',not_happy
id13196,' i came into the hotel after a dreadful rainy drive. i was greeted with such warmth and the check in was so painless that my mood improved right away. the pool was such a bonus--beautiful and great for a work out. will definitely be back.',happy
id13197,' spent - nights here. excellent value hotel swimming pool never crowded plenty of beds staff very helpful and friendly. close to universal studiosfree shuttle from hotel. metro or private hire best way to see sights. check for fixed price when booking private hire. lovely comfortable rooms a pleasure to stay there.',happy
id13198,' we booked this room based on location for three nights. our room was on the -th floor overlooking main. it was clean and in good condition but i would not consider it a luxury room. the valet to park your car is --.-- per day plus tax. we booked through expedia and took the upgrade for breakfast for --.--. it was well worth it as the breakfast buffet for two would have cost --.-- the breakfast consisted of omelette is made to order bacon sausage pancakes potatoes several fresh fruit choices pastries cold cereals and juices. i am not usually a fan of buffets for the simple reason of too much handling of food. i dont understand why they allow small children to go to the line without supervision. this was the only drawback as children were everywhere grabbing while the staff stood by and watched. our bathroom was a tub and shower combination. i would tell you to take your own hair dryer as the own they provide was old and and smelled burned when you turned it on. the toiletries were from lather and nice. i expect more in a bathroom than this was. the lighting was poor. the only is mirror is over the sink and one attached to the door. we set the a-c at -- degrees the lowest setting and the room was still warm during the day. the bed was comfortable with nice sheets and blanket. the fitness center was well equipped and clean with an attendant on duty. i had a massage which i would not recommend. the cost was --.--. we took a cab to the stockyards and depending on the driver it cost anywhere from -.-- to --.--. they all seemed to go a different way. if i were to stay in the stockyards i would have chosen the amerisuites. overall it was a good experience but i was not impressed. dont go expecting luxury.',happy
id13199,' i was prepared to embrace the hipster belltown aesthetic but cant forgive $----night plus a mouse in my room at --:-- pm. come on. further all they had to do at check out was ask how was everything and i would have said gee you have a pretty cool hotel here but you need to deal with the vermin. alas the uber-cool desk clerk couldnt be bothered to inquire about my comfort so perhaps if i share this review they might feel obliged to equip their guests with at least a mouse trap or two. actually could have been a baby rat now that i think about it. best of luck ace hotel i cant say that you will get me to stay with you again.',not_happy
id13200,' my husband and i have stayed at this resort the last - years in a row for one of our annual staycations. the reason we return year after year is due to the friendly helpful customer service fantastic views comfortable and clean suite style rooms and tropical pool area. highly recommend this hotel.',happy
id13201,' the outside of the building looks dated. the room was small but clean and had newer ammenities. the continential breakfast was good. the location was close to the airport but the im not sure how safe the area was. pool water looked cloudy.',not_happy
id13202,' beautiful hotel. staff exceedingly pleasant and helpful.',happy
id13203,' the roosevelt is in a great location making everything so easy to get to either by foot or by subway! i would definitely pay a little extra to have a larger room we initially had a cosy queen which was very cosy and dark we then upgraded to a deluxe which was really spacious bright and comfortable. avoid having breakfast or coffee in the hotel because it is very expensive and not worth the money when there are so many fantastic diners etc so close by. we found the bell boys a little rude one of them told us that we should tip him $- per bag he did not need to tell us this as we had read up on the tipping system before travelling to the us. i would return to this hotel in an instant we managed to get a great deal via expedia which made the cost to stay around £--- per night!!',happy
id13204,' i went to the seaport to work at the world trade center which is across the street from the seaport. location was fantastic cabs easily available in front of hotel doormen very friendly and personable most of hotel staff same aura bar-resteraunt.... quite overpriced (but its a hotel resteraunt what do you expect?) aura bar food ... decent to okay the rooms furnishings and decor were average of a radisson or low budget marriott overall we got the hotel free b-c was for business and if i had to work the area again this hotel would be fine for --- nights had pool but no jacuzzi or steam room-sauna they did charge us for the minibar which was never touched (even had the string still attached) but they waived off our bill',not_happy
id13205,' we stayed in a standard room with a queen size bed. room was relatively large. bed was very comfortable. we sampled some of the pillows from their pillow menu and found that the buckwheat pillows made for an amazing night is sleep. room was spotlessly clean with an upscale feel nice aveda toiletries good quality towels cd player onthe nightstand nice tv comfortable work area and an especially-welcome small refrigerator to store our own food (rather than a mini-bar with overpriced things we dont want.) the helpful and knowledgeable doormen were not always present but when they were we were greeted with a welcome home and a cheers . the complimentary wine and cheese in the club room was nice on weekday evenings. the concierge was helpful with restaurant recommendations. the exercise room had high-end equipment and was clean and well-maintained and had a shower and changing room. the staff was efficient and cheerful. location is very central (a block and a half from the --- subway). as long as the price is right id like to stay here again.',happy
id13206,' everyone was really nice at the hotel we did not have any problems. parking is a problem though. although you are to put a sign in the front of your car or your car will be towed they do not monitor this. we were there thanksgiving week and a few times had to park on the opposite end of our room location just walking back i counted - cars that did not have their sign in the front. granted some of them might have forgot but when you are coming back from being gone most of the day and have lots of packages it was a pain. i felt safe all the time we were out numerous evenings after dark not a problems. we used the laundry room was very nice they even had a tv in there. although it was warm enough we were too busy and did not use the pool.',happy
id13207,' i have stayed at the hyatt dtc several times. i have enjoyed it to the local attractions. there is also the bellevue train station if you wish to ride the light-rail to the attractions such as the --th st. mall or the pepsi center and coors field. you could walk to the station but it is about a - mile walk. the staff at the hotel are very pleasant. the only issue i had was in regards to the size of the beds. this last time i took my family of - - - kids aged - and --. the beds were full size and rather small to comfortably sleep - adult and - child. i called for a cot and they said they could only provide a cot in rooms with the king size bed due to fire code. this didnt make a whole lot of sense considering the room with the - beds was larger than the room with the king sized bed. we were charged $-.-- for parking which i consider very reasonable. the pool is chock full of kids and very noisy. it is not a place where adults can relax. just keep this in mind. the sports bar on the -nd level is okay. it was an okay place to get an afternoon bite to eat or an evening cocktail but nothing to write home about. if you dont mind being away from the hustle and bustle of the city and driving to reach the attractions then you will be okay staying here. if you like the feel of being in the middle of it all then i would suggest staying downtown. the other nice thing about the hyatt dtc is that during the weekend the streets around the area are practically deserted due to it being a business area. also there is wonderful breakfast dining at the original pancake house which is within walking distance.',happy
id13208,' had to beg to get a shuttle to hotel on july -th during a massive rainstorm. we felt it was very tacky to receive the bill under the door. house keeping did not replace trash bag in sleeping area. took extra ash tray away did not empty ash tray in room. also did not replenish coffee or sugar. we have stayed at many hotels and have never received such poor service.',not_happy
id13209,' stayed - nights on business and overall was very with the hotel. the staff were very helpful and their recommendations as where to eat proved good. my room was spacious (by new york standards) and the gym and business centre were perfectly adequate. another plus is the location which is within easy walking distance (if you like to walk) of many attractions. the major highlight of the hotel has to be the rooftop bar - amazing views extremely competent bartenders and a good buzz but quiet enough to be able to hold a conversation. the only thing i have to criticise was the low water pressure in the shower.',happy
id13210,' my girlfriend and i spent - nights at the belleclaire. we were delighted when we arrived to a friendly staff and a very helpful bell boy. we were fortunate enough to be upgraded to a superior suite cause the room was not ready when we arrived. the decor is wonderful beds were very comfy and having a fridge was a plus. the cleaning staff was great and very trustworthy the diner across the street is great. the shake shack is two blocks away and has the most amazing burgers around. i would gladly stay again and hope to go back very soon.',happy
id13211,' someone must be paying these people to write positive reviews about this hotel. it is the worst place ive ever stayed. yes it is a great location but the rooms leave much to be desired. it needs a major major update. i will never stay here again. the wood headboard was cracked and faded. the side table leg was bent and the table was also faded. the water dripped in the bathroom sink. by the way this was our -nd room. do yourself a favor dont stay here!!!!',not_happy
id13212,' the people from sylvia to vera are so wonderful helpful caring and really fun! ive just finished a stay there for - weeks and i cant say enough good things about how comfortable these people made my stay. the rooms are nice nice views breakfast is included -- even the other guests were pleasant.',happy
id13213,' my sister lives in sherman oaks and recommended this hotel. it is a great deal on a budget so if no frills is what you need this fits the bill. we stayed here three nights for the thanksgiving break and would recommend. i dont mind cheap and a little worn as long as it is really clean and it was really clean. the rooms are really basic and we ate in the cafe one night and it was...okay just like the rest of the hotel. stay here if you are going to be out and about most of the time. i think in the summer for families it might be really fun because children would do well here and there is a huge pool with containment. little things will go wrong (our door key) but the people are nice and you cant beat the price. we ate at the little sushi place next door and it was also okay. lots of locals in there. well stay here again.',not_happy
id13214,' so this was my first time staying in a boutique hotel so i did not know what to expect. you know this place was wonderful we could walk to beacon hill area a little jaunt but certainly achievable. the north station subway is just down the street convenience store at the corner free wine in the lobby every night. i did not eat at the hotel but that is just because we were always on the go exploring boston. the rooms are a little small but that did not matter to us we were two people with loads of luggage and we had no problems at all. taxi ride to four seasons area was like - bucks or something (well situated for sure) the service at this hotel was spectacular when something happened (needed more hangars or light burnt people were dispatched immediately to rectify the situation. staff was friendly and knowledge. i love it and would recommend this to anyone. i normally stay in fairmont’s marriott’s four seasons etc.. when i travel for work but i was very pleasantly surprised by my experience here and would not hesitate to stay in another kimpton property -i am a fan now -oh ya !!',happy
id13215,' we really enjoyed stayin here..would recommend to everyone',happy
id13216,' the hotel is terrible. it is full of roaches. they are all over. the location is great and the room is ok but full of roaches. stay away from this place. very old fashioned and dirty hallways.',not_happy
id13217,' we were there when the club lounge was moved due to a large private party. it was a little cramped but the service there was still impecable and the statue of liberty view was better than the undercontruction building in the --th floor lounge. we have stayed here in the past and this is the first time i had to open the door myself every time as opposed to the doorman. this is a small detail but i think the large party and the security police and party buses overwhelmed the hotel at the time. i was also given a handicap accessible room without being asked which made me feel again like i was given the leftovers . i did enjoy the view from the treadmill in the fitness lounge. weve stayed in other ritz is including central park and this felt like the ugly stepsister. however as it is a good value and away from the crowds of midtown we will stay here again. nearby is sho shaun hauget (very new and popular reservations are a must) and les halles a nice sturdy brasserie. there are always cabs available which i cant say for the ritz central park.',happy
id13218,' we checked into the hotel after reviewing the hotel on the internet we called the hotel and they sounded very freindly and helpful. we checked into the hotel and it was very tiny not enough to fit - adults in the room. the bathroom was filty not a good smell and furniture were mismatched and blocking switch to bathroom. i didnt dare sit on the bed or stay in the room. we tried to look up nearby hotels-motels but all the yellow pages were torn out thankfully we had cell phones to call ---. we decided on waldorf astoria which was okay but far better then where we almost stayed.',not_happy
id13219,' what can i say about the belvedere: it is an unassuming hotel on a side street off -th avenue. it is very central for anything you might want to see or do in central or upper manhattan. there were - of us and we booked two rooms. we were very pleased to have a queen size bed each ( my sister had a single bed in the radisson on lexington sharing and they paid $-- for the room more than us). checking in was very quick-less than - mins -and our rooms were ready even though we arrived at - instead of -. the lifts were never a problem. i am sure if the hotel was very busy maybe there would be a delay but we never waited long. most of the time we got a lift straight away!! we went to the diner across the road on -th-in the days inn-but realised that breakfast in the belvedere was better value-and ate in our hotel after that. if you are looking for breakfast in the area-the westside diner on --th and -th is very reasonable and very clean too! i have to say that we were all very with our belvedere experience. i booked the hotel for the four of us on the back of the advice given here and i was a bit nervous about my friends reactions. well i didnt need to worry as they have all said that they will stay in the belvedere next time they are in ny. what more can i say?!',happy
id13220,' this hotel was absolutely gross....booked the hotel online. it stated pets were allowed. got to the hotel and a sign stated no pets ....i told the lady that it stated online they were allowed..she said oh it is a new policy and it wasnt changed online yet ....ok whatever. walked into the room and it smelled like urine....disgusting smell. found hairs in the shower...power went out in the bathroom and vanity area for about - hours...in the morning made it hard to get ready....the bathroom had a broken door. just a dirty dingy place. the so called continental breakfast was a joke...nothing to choose from out of milk....we walked out and didnt take advantage....my recommendation is if you want a dirty room choose this hotel. oh and it cost $--- for two nights! on the bright side....the room was quiet and the bed was okay comfort wise!',not_happy
id13221,' i just returned from an overnight stay at the hotel nikko san francisco. by mistake i left my entire make-up bag in the bathroom this morning. after arriving home i realized i left this behind called the hotel nikko and they have no sign of it and house keeping did not turn this in. it seems odd that someone would want to take a make-up bag but there was expensive make-up in the bag. - other items to beware of - if you are there on business there is no internet access in the rooms unless you upgrade to the premiere rooms. grab about - card keys - they deactivate after each use. with so many nice hotels to choose from in the city i would not recommend this hotel.',not_happy
id13222,' we stayed here to be essentially right on the river because we were using the party boat. excellent service from start to finish. not a brand new hotel but super nice for an older hotel.... besides we were just visiting not living there. plenty of parking and restaurants close by. the room was very clean the lobby and bar are nice and the convention center is pretty. while there are several other hotels nearby this was the best value. i would definitely stay here again!',happy
id13223,' i had to decide between a smaller boutique hotel (a bit cheaper) or the barclay and chose the barclay due to the intercontinental name. ive stayed at a few in asia and loved them all but my first time with the brand in the us. it was fabulous! the staff was amazingly accommodating... and to think you hear about how new yorkers can border on being rude. but no everyone that i encountered there was friendly and upbeat from the doorman to the waiters to the concierge. i think i had to chnage my dine reservations at least twice each night that i was theree and the concierge helped me find all the greeat spots and didnt bat an eyelash at having to keep changing my times and numbere of persons in the party. the manager (hotel manager? executive manager? ) was there in the lobby every evening and very helpful and friendly. bartender at the bar was so nice and made a knockout cocktail! the rooms are nice and cozy and and i loved the bed. so comfy. the bartender was friendly and really made a knockout cocktail!',happy
id13224,' this hotel had practically everything you could want in a ny midtown hotel -very friendly and helpful staff great decor and a superb location. to top it off they offered complimentary breakfast which was a great way to start the day. the only drawback was of course the size of the rooms but then again you dont holiday in ny to spend time in a hotel. would love to go back again.',happy
id13225,' this nice hotel has that old world charm and is always clean. great location - you can walk to most of the shops and many great restaurants. the only tricky part is accessing the hotel with seattle is many one-way streets. very good value. have stayed three times and would stay again.',happy
id13226,' my husband and i stayed here for a couple of days during our trip. we found hotel blake to be a nice retreat in the city after a few days in the burbs. friendly staff modern amenities charm comfortable rooms etc. decent continental breakfast with choices of fruit granola pastries and coffee. coffee was also provided in the room. we really enjoyed the fitness center with large windows tv and several machines (two treadmills was helpful!) and free weights. public transportation is so easy and close at this location that we didnt need a car - just google maps on our phones. highly recommended we would definitely stay here again. the price was terrific for the location and amenities.',happy
id13227,' i have to say i was expecting a dump run by evil little snots. however what i did find was a amazing room overlooking a fab pool and jacuz with pool side waiter service. the staff was sweet and even when i spilled a dring all overmyself like a dumb-bo they ran over cleaned it up poored me another and didnt charge me. come on this is not a - star hyatt this is a funky local hotel that i am going to stay at everytime i come back and thats -x a year.',happy
id13228,' my husband and i stayed at the chandler hotel in early october. the room was a good size the bathroom a little small but had a very good shower both were clean. the staff were very helpful. it was about -- mins walk to newbury street with all its shops. the only thing that might put me off going again was the bar downstairs. the sunday night was very loud at kicking out time about -am. it might have been to do with it being columbus day the next day so there was no need to rush off home. billy is diner a couple of doors away did a good cheap breakfast. overall a good hotel for the money.',happy
id13229,' we spent - nights here and from the moment we checked in we were very impressed. very efficient and friendly check-in and a lovely suite on the -th floor (with the only down side of a low floor being a view of the port authority bus station and a bit of street noise). the room was a good size by new york standards with a great very comfortable king size bed; the room was modern and spotlessly clean. the suite includes fridge freezer microwave hob dishwasher and everything else you need to cater yourself. not sure how many visitors to new york would use much more than the fridge though! the downside of the fridge is that it made a fair bit of noise at random times overnight and as it is only - foot from the bed youll hear it. sundowners (free booze and nibbles) between ---pm was great (shame they only do it tuesday to thursday). breakfast can be a bit busy with clearly too little space to accommodate the number of guests but there is a choice of a couple of juices cereals ham eggs potatoes muffins and fresh fruit and it is included for everyone. location is about -- minutes walk to times square; we even walked through chelsea and greenwich village down to ground zero which took around an hour. also free wi-fi and free use of - pcs on the ground floor. staff were great too. highly recommend.',happy
id13230,' when we first arrived the hotel clerk got our reservations messed up but ultimately corrected the matter (admittedly after some insistence). however management and corporate went above and beyond to apologize and make it up to us - gave me a nicer room and even a complimentary room service tray. they were very gracious and did more than just apologize for the front desk is mistake.',happy
id13231,' stayed - nights in hilton back bay as part of a titan uk tour of cape cod-boston. had room on -th floor which was in excellent condition and very modern with all the necessary facilities. the bathroom was lovely as were all other aspects of the room. front desk staff friendly and very helpful with tourists. used dalton restaurant in the hotel for breakfast. choice and staff were first class. the hotel is well positioned for tourists close to prudential centre shopping and many restaurants in boylston street. it is well positioned for public transport by underground to various parts of the city. would happily use this hotel on any future visit to boston. one tip - we were there over a weekend and like to try local restaurants for meals at night. in this area restaurants were very busy and involved a fair wait unless you could book in advance.',happy
id13232,' on arrival the taxi driver was unable to pull up to the hotel due to the road works outside but managed to drop us at the corner. we checked in and the front desk staff were nice enough but did tell us that we had got a really small room and there was nothing we could do to change it even if we wanted to pay more as they were fully booked. now we were expecting a small room having stayed at tourist hotels in new york before so it didnt alarm us but when we asked about the free wi-fi we were told there was no free service and that it was -- dollars a day (when we booked it said free wi-fi) he decided to throw it in though because in his words we had got a sucky room . we got our room keys and headed up to our room on the --th floor at no point did anyone offer to take our bags no big deal as we only had carry on but i have never not been asked at a hotel before. we got to the room and to be honest it was far better than we were expecting you could walk easily all the way around the bed (we had a smaller room at the new yorker) and the bathroom looked like it had been redone recently and all the fittings were nice. basic is they only way to describe the room. there is a mini bar but it is locked and i believe you had to ask for the key. this meant no fridge and as a british tourist there are no tea-coffee making facilities which i found unusual. the toiletries were ample plus iron ironing board hairdryer and i am happy to report there were no bed bugs (we checked as soon as we got into the room) the main problem was the construction which happens at night right outside the window which makes it difficult to sleep even with earplugs. housekeeping was good also the room always looked clean and tidy when we returned at the end of they day. we had breakfast in the room at $-- for - ($-- per peron plus tax and service) which was nice enough but not quite value for money although it came on time. coffee orange juice and some pastries is what you got anything else was extra it would have been nice if they had included some yoghurt or fruit. checking out was easy also except when they tried to charge us for a bottle of water from the locked mini bar and we were told that left luggage costs a tip to the guy that tags your bag which is fine but i would rather they just charge as i am never sure how much to tip someone for putting a sticker on your bag and putting on a shelf. we were asked what time we were coming back and they guy asked us to tip him then because he would have gone by then. when we collected out bag they didnt offer to call us a taxi and when we asked about the shuttle bus to the airport they didnt know what we were talking about which is bad as it goes from round the corner. pros location - it is close to everything clean cons noise basic - room shower and tv is all your getting for your buck',not_happy
id13233,' this was by far the worst hotel ive ever stayed in and i have stayed in many budget hotels across the world. me and my friend had jst finished a summer of working and flown in from las vegas on a late flight. we stated on our booking form we would arrive late. we arrived at --:--. the lady at reception advised us wed have to wait for someone to come and check us in....-- minutes later she herself told us our room had gone. there was one room left in the whole hotel. we went ahead and booked this room. as we were checking in a group of what can only be described as gangstas haha walked in and started causing trouble and had to be threatened with the police to leave. we finally made it up to the --th floor. as soon as the lift door opened we saw that all the hotel room doors on that floor appeared to have been kicked in they had all been battered. we got to our room which wasnt nice atall. i think the soap and toilet roll were antique. there was a breeze constantly blowing through our room quite eerie really. i agree with the previous person who reviewed this that said the shower was like being hosed by riot police couldnt of described it better myself. the bathroom looked like something out of psycho. there was hardly any ventilation in the room. also all the time we were there we were very unhappy about leaving our bags - laptops cameras ipods etc in our room due to the state of the corridor. the doors of the hotel room wernt very reassuring as there were four bolts on our door. we put every single one on. the staff were unhelpful the reception was waterlogged u sunk into it. we met some australians in the lift whos first words iso is your room as bad as ours? do not stay there this place definately needs shutting down or taking over shame that such a good location is going to waste because in some ways this did spoil our new york experience.',not_happy
id13234,' my boyfriend and i went to dc for - nights to see the signts and get away. i booked this hotel for a fairly decent price. i came to trip advisor and saw that they were having construction (thus the low price). the construction is only monday-friday --- so it didnt really affect us as we were there friday afternoon into the weekend. they do provide earplugs which kinda made me laugh. the location is great!!! - blocks away from the foggy bottom metro stop which made getting around easy and cheap. we did walk down to the monuments-whitehouse and it was a hike but definitly a doable walk if you have the time. we definitley got a workout. the interior of the room is very nice and well kept. there was a kitchenette with a full fridge stove microwave. there were some dishes and pots and pans. the biggest drawback for me was that the pool was closed!! i booked this hotel specifically bc it had a pool and that was closed because of construction. it is very hot in dc this time of year. also parking is -- dollars a night just so you know. however although there were some drawbacks this hotel would be much more expensive if it werent for the construction. so for the weekend it is a def. bang for your buck',not_happy
id13235,' we stayed at the radisson for the sole purpose of its convenience to seaworld. we spent labor day weekend there because it was offered with the seaworld vacation package. the room was standard sized and we had two queens so our family of four (two adults two children ages -- and -) was very comfortable. at first i wasnt impressed with check-in as the front desk clerk would not even answer any of our questions until she finished with a previous customer who had gone to his car for identification. i guess that was a courtesy to that person but she couldnt even tell us where to catch the seaworld shuttle while we were waiting for him to come back? once we got to the room i had no complaints with the rest of the staff. the shuttle bus driver was especially friendly as was the staff at the restaurant. the breakfast buffet served everything you could think of including made-to-order omelets. if you have a car there are many restaurants nearby with rudy is barbeque and mcdonald is being on the same street as the hotel. if you drive west on hwy --- to ---- there are many more restaurants right around the corner. the pool was merely adequate but who needed it when seaworld was - minutes away. my daughter told me that the hot tub wasnt hot which i thought they should take care of because after a long day of walking around seaworld a soak in the hot tub would have been nice. i would recommend this hotel if you are going to seaworld because it was decent place to rest your head and it was very conveniently located.',not_happy
id13236,' from the moment my husband and i walked in to the hotel we felt at home. we stayed for three days over christmas and every aspect of our visit was very enjoyable. from the doorman to registration to housekeeping the restaurant and staff and everything in between everybody we encountered was polite helpful and genuinely seemed to care about our visit. the food and service in the restaurant was superior! next year make sure you book a reservation for the christmas buffet! the view from our room was breathtaking the room smelled clean and fresh the bed was heavenly...i could go on forever. thank you hyatt for making this a very special christmas!',happy
id13237,' we stayed with our two retrievers for a low pet fee. boutique large hotel suite and loaned us three dog bowls for their food and water. clean quiet hotel with comfortable beds and large enough suite for us. modern and blue walls (felt like a hotel by the sea). they offered a free glass of wine from hotel indigo personal selection of wines. staff was courteous very hospitable and welcomed our canines. will stay there again and highly recommend especially if going to the mall.',happy
id13238,' stayed there for a night a while back with some friends. great bar and very well designed hotel. we had some confusion with the room service order and ended up with more than we asked for. one of the managers michael dunbar contacted me after we left and made sure everything was fixed. very good customer service.',happy
id13239,' this hotel is in an excellent location for all the new york attractions easy walking distance of times square the theatres and shops. in spite of this it was in a relatively quiet area. i was able to walk to central park all the main museums and art galleries. all central new york hotels are expensive but the belevedere was in my price range and well worth it. i had an excellent room with a good city view well equipped clean and comfortable. the ac and plumbing was a little noisy but average for a hotel. there was a small kitchenette which was very useful particularly the microwave and the fridge rather than a minibar. i booked my airport transfers and a trip on the hotel website and was very pleased with them. i was able to book my return seat and check in free of charge from the hotel is business centre.there was no bar in the hotel but many guests use the patzeria italian restaurant and bar a couple of doors away. they supply room service to the hotel but many people have a drink there and then a takeaway. i ate there several times the food and service were very good indeed. lone travelers will be made very welcome their business card reads come in a stranger leave a friend.',happy
id13240,' we stayed here for - nights in august. the location of the hotel is good - if you can withstand the interstate (-) running past a few --- metres away and dont forget the construction site next door. we clocked this as we approached and saw the - annex buildings. somehow i just knew (being from england) we would be in the one at the end next to the construction site. guess what? i was right. when i checked in the only comment they could say was - i know were sorry! the room itself was fine - well decorated and clean but small. anyway before we unpacked i checked with the manager about working time on the site. dont worry they dont work weekends and they dont start until -am - which was fair enough for us as we will be up and about at this point going to explore the delights of san diego. monday -:-- am they started. it then took the hotel staff - hours of messing us about to get us moved to another room - how can a hotel not know what rooms it has available or will be coming available that day?? most of the staff with the exception of the bell-hop & the woman who runs the shop are genuinely unhelpful - especially if you have a problem. watch out for the bar tender is tongue if youre not a us citizen!! the breakfast was poor and expensive for the choice. all the annex buildings have key card entry for security however each doorway has louvre glass panels with - or - panes removed through which you can place your hand (if your tall enough) and trigger the unlck sensor and thus release the door. i know america is a fairly safe place but this seems to defeat the object. $- a day for car parking - if you have a car you have no option - this appeared to be everybody is favourite complaining point. the only good thing i can say about this place (and i am being objective) is the pool is pretty good. apart from that id look for somewhere good to stay if youre visiting san diego.',not_happy
id13241,' the room was a cupboard and one could hardly move and we are small people. the bathroom was not very nice the hot water negligable. the open pipes made my stomach churn. the floors were very dirty. the noise from the heating system kept us awake all night. there were no facilities whatsoever no bar no television room nowhere at all for tea or coffee no facilities in the rooms or indeed within walking distance. not even a machine.. the lobby was a coridoor and there were in all the room entrances were dirty linen and the like. no one was interested in any type of complaint. may i suggesdt you do everything in your power to upgrade or change but do not spend even one night in that place.',not_happy
id13242,' i guess its all been written but this is a very very good hotel.not just the general quality of locationroomspool serviceconcierge etc but they also go the extra mile.bottle of champagne and choc dipped strawberries in the room on arrival for my wifes birthday. i understand that are planning to upgrade the rooms(floor by flloor) soon.i am not sure if this will be money well spent?it is so good already . never mind the bank balance its great value.',happy
id13243,' stayed here on the last night of a weekend getaway to l.a. thru hotwire. the hotel is very nice and the staff is friendly.. very close to rental car returns which is what i wanted as we had an early flight.. beds are comfy and it is kind of neat to watch the jets fly past your window on approach to lax. only problem i had was i noticed a $-- charge on my bill because i picked up a jar of cashews on the snack tray on the dresser.. apparently there is a sensor underneath the snacks that automatically bills you if they are moved.. i thought that was a little shady of an upscale brand of hotel but they removed the charge when i complained about it..',happy
id13244,' in the past this hotel has had mixed reviews. i think they must have done some major redecorating. at least our room seemed newly redone with stylish fixtures in the bathroom new wallpaper. and other improved amenities (tv coffee maker etc.). quite a decent breakfast as well. surely it is the best bargain in downtown baltimore hotels.',happy
id13245,' nice comfortable hotel but our room was very loud with street noise. thankfully the bed-linens were very comfy so it let us sleep through most of it. a couple of times our requests were forgotten-ignored by housekeeping staff. the location in seattle was great.',happy
id13246,' if you are going to be at the merchandise mart this is ideal because it is only - blocks away. the good: they let me check in earlier --- pm wine tasting fairly modern exercise room the bad music too loud in the lobby they adverise a complimentry continental breakfast but depending on how you book it may not be available.',not_happy
id13247,' first time at the particular location - will most probably be back. good location near lots of dining and shopping options and close to the technology business area. desk and network were good enough for almost a full day of working from the room. only minor complaint was the bright street light almost immediately outside my room - forced me to draw the blackout drapes. friendly and helpful staff.',happy
id13248,' i love staying at the magnolia!! from the moment you pull up to the door to the second you check out everyone seems to work together to assure that you have a fabulous stay. the staff are pleasant and helpful always greeting you with a smile. the rooms are beautifully apportioned with the most comfortable bed i’ve found in a hotel. check in and checkout is simple and fast. the exercise room is a great plus!! love it!! love it!! love it!!',happy
id13249,' my husband and i stayed at the omni in june. it is a great location within walking distance to everything. the staff is very friendly and helpful. when i explained that my husband was home on leave from his deployment to iraq they upgraded our room. we had a beautiful --th floor room overlooking the city. the room was clean and comfortable. we decided to take advantage of the valet parking. the valet staff was more than willing to make several trips to our car to get things we had forgotten. it was well worth $--. we ordered breakfast in the room during our stay. it was very pricy but delicious. because we had our - month old son with us it was very convenient to eat in the room instead of walking around the city until we found something that met our needs. overall i had a great experience at this hotel and would visit again in the future!',happy
id13250,' we celebrated my friends --th birthday in a suite with a fabulous view of petco park convention center and the ocean. we were given five complimentary tickets to the night club but needed three more and without hesitation they were given to us. we received excellent service from every employee that we had contact with (room service housekeeping bellhop pool bartender night club bouncer and the checkin staff). the hotel is in the heart of the gaslamp and surrounded by excellent restaurants and clubs. had a blast. i will stay here again for another party weekend even though we are old .',happy
id13251,' hotel room nicely decorated but only one drawer to speak of lived out of suitcase. wide screen tv was not hd only sd and would not maintain sd aspect ratio kept resetting to stretch. annoying shower head was rainshower type too little water pressure not adjustable hot water took -- minutes to arrive in the am. given only one bar of soap for the week maid never left any more. bed very comfortable ventilation good reliable wakeup call elevators fast. restaurants and bar downstairs were very expensive. no buffet but a full breakfast was over $-- dinner out of the question. local brew honkers ale was $--bottle mixed drinks $-- dizzy bar waitress. found other places to eat breakfast for $-- and drink like houdibras around the corner. hotel staff very pleasant doormen very helpful. valet parking is steep but then it is downtown chicago.',not_happy
id13252,' the mark as everyone calls it is by far one of the grandest properties in downtown san francisco. i checked in with five of my girlfriends to celebrate a birthday and we were very pleased with our experience. the hotel opened in ---- and continues to depict the elegance and charm of that era even today. our party was originally booked in a suite and after some confusion; daniela (the head of rooms-reservations) corrected our issue and upgraded us for the trouble. she was polite and gracious. so refreshing to see hands on management. our room was glorious and each detail from linens to bath items was top notch. the top of the mark is everything you have read and more. the views are stunning especially at night. drinks were pricey but generous pours. the entire staff from the front door to housekeeping were friendly and helpful. the location is perfect for sightseeing and centrally located to fabulous restaurants and other historical hotels. i cannot rave enough about the level of service the elegance and the charm this hotel exudes. it is worth every penny and goes down in my book as one of my top ten.',happy
id13253,' when you make your reservation they dont tell you about the trains!! they come regularly they come loudly they come into the evening (and supposedly some from the military come in the middle of the night!). they do provide ear plugs but that is a little late in the process. and the station which is located at the hotel was being renovated and was unavailable. if we had wanted to use the train we would have had a longer walk than i like late at night in a downtown area. our room was clean comfortable and well appointed except for the lack of a fridge which we didnt need but are getting used to having in facilities in this class. breakfast was excellent. i took mine from the breakfast room and ate by the pool...much less noise. really nice location. easy walks to the midway (do that!!) maritime museum museum of contemporary art (downtown campus) harbor tours and more. without the train noise - dots.',not_happy
id13254,' we made our room reservation months before going and were very disappointed when we checked in and were told that we would not have a room with a king size bed but would have - double beds instead. we were told that it is the hotel policy to only guarantee that you have a room but not necessarily the room you that you had reserved. we will not be staying there again since we can not be assured that they will honour our reservation request.',not_happy
id13255,' just spent a full week at the four points (aug -- - sept -) and it was great. i am a very picky person where hotel stays are concerned and was very pleased with my experience. the staff is helpful and accommodating in every way. they always greet you with a smile and a hello as you pass the front desk (a lost art these days). the rooms where very clean and the beds very comfortable. we booked a jr. suite which basically was one room with two double beds and a pull-out couch. the beds where very comfy and the pull-out couch was better than most ive experienced. the frig and microwave in the room were very welcome touches. on the fifth floor there is a small work-out room (- or - treadmills and a rack of dumbells) a pool & a jacuzzi. like the work-out room the pool & jacuzzi area is small but the kids loved it and there was never a crowd the week we stayed (despite the heat wave going on outside). security is very good. you need your room key to access the elevator as well as the pool and fitness areas. maid service was very flexible. because we stayed for a week we got motivated at different times every day and they left us alone until we were gone and the room was always in tip-top shape upon our return. there is a temporary set up for breakfast and evening hour (neither of which i used) but they are currently adding on a bar-restaraunt to the property. the reason i did not frequent the hotel amenities was because there was soooo many good places within a block and i would never waste a dining experience in chicago on room service (it would truly be a sin). the best feature of this hotel is location!!!! one block from michigan ave and there are plenty of great eating choices minutes away. great shopping to be had everywhere a few grocery stores a couple blocks away; again the location is perfect. the four points was everything i was looking for in a hotel and definitely will stay there again. i would also like to pass along a dining tip although you almost cant go wrong in chicago. there was a great breakfast place called tempo that was about a fifteen minute walk from the hotel that had awesome omlets and other breakfast fare (it became a daily routine during our stay). i recommend it highly!!',happy
id13256,' this is the typical embassy suites. appreciated the very large suite and the view of the harbor from the --th floor suite was amazing. breakfast was fine although i thought the staff could have been friendlier; they were in robot mode in the mornings it seemed. the only thing i dont like about embassy suites is the fact that in the morning your room begins to smell like the bacon cooking on the ground floor as early as -:-- a.m. but that is part of the territory with embassy suites. room was sparkling clean and the housekeeping staff did a great job. the location is fantastic and the valet service and the valet employees were super-friendly and quite helpful with directions. this was my second visit to this hotel and i would certainly return again.',happy
id13257,' the service at grand del mar is impeccable - you will not find better. the grounds are beautiful the food is great and the golf course is nice (the caddies will impress you with their knowledge of the local vegetation). the only downside that i can think of is that the hotel is about -- minutes to the beach.',happy
id13258,' this manhattan hotel may not be top class but we found it to be very well priced clean and friendly and all within -- yards of broadway and the subway staion. the best thing this hotel has goin for it is its location. most of the top tourist attractions are within easy walking distance or readily accessable by near by public transport. breakfast was included in the price of the room but it was very basic. at least it was something to have to get you started for the day. there are plenty of places close by if this style of breakfast is not for you. very friendly staff and very clean rooms. good value for money and well woth a stay.',happy
id13259,' i stayed here for a week in october for business. this hotel was in a great location for the subway - so close to the n-q-r-w line the - line and a short walk to the a-c-e and ----- line. even the j line. the service on the other hand left something to be desired. as i was checking in there was a fairly big line up of people but as a platnium priority member i took advantage of the priority line. the staff seemed very overwhelmed during the whole process and a bit flustered with so many guests. the bellmen downstairs were lovely and greeted me each time i walked into the hotel. i have no complaints about the room - i was up high and didnt have issues with hot water or anything like that. the room was small but that is nyc. the most frustrating experience with this hotel was the internet service. it was so slow every day i was there that i ended up going to the starbucks around the corner to use their free wifi. i called the front desk who offered to send an engineer up to *my room* to fix the router (there is no router in my room) and was also offered a number to call tech support. there was absolutely nothing that tech support could do for me aside from fix the internet with the hotel not my computer. i was also told that when the hotel is fully booked it slows it down a bit. it wasnt slowed down a bit - it did not work at all. if youre going to offer free wifi as an amenity at the hotel make sure it works when there are guests staying there. the front desk offered nothing to help and as a business traveller i cannot express how frustrating this was. that ruined it for me - i would do my best to stay somewhere else next time.',not_happy
id13260,' we were reommended to this hotel by our travelagent. we flew with virgin who were excellent - and i cant praise andrew the virgin rep ( based at brendans bar and grill opposite the metro) - enough. we dont normally go to welcome meetings but are so glad we did as he organised our various tickets and vouchers in about --mins! no mean feat as we wanted theatre tickets-helicopter-boat trip-bus tour-rockerfeller-emoire state -he made it easy and the orices were the same as if wed gone around and queued in various places for tickets! the hotel was immaculate - the staff were very friendly and efficient. the rooms were very nicely decorated - compact but not small. cleaned every day - nice furnishings. because there are only -- floors it is a small hotel by new york standards but definately of high quality. roof terrrace looking up to empire state is a little gem of a place to have adrink outdoors and soak up the atmosphere of the city. breakfast - to call it continental wouldnt do it justice. tea-coffee-fresh juices. fresh fruit salad- yoghurt- philly & baby bell cheeses- preserves- boxed cereals- various breads-flavoured bagels - for toasting- muffins-pastries fresh each day. tea-coffee - available --hours. hotel in superb position between -th--th ave - - block from emp state walking to times sq. (only downside - trash collection outside noisy inthe night - but presume this is everywhere as only on -th floor we could hear it) oreillys bar - doors down - excellent food reasonable prices - see tina she is very friendly!',happy
id13261,' the hotel is spacious and amply accommodated the conference i was attending but the location sucks. it is attached to the grauman is chinese theater and shopping mall complex. it is one of the few areas of la that feels walkable except that it is mobbed with tourists who are literally lying on across the sidewalk because the walk of fame runs through the block. it took a long time to walk anywhere from the hotel as a result and there is really nothing in the immediate vicinity but tourist traps so i wouldve rather stayed in another part of the city. but the hotel itself was unobjectionable. very clean standard rooms and no problems.',not_happy
id13262,' this hotel has a major problem: the location! san francisco has many homeless all over - ok - but around the hotel you will find a lot more homeless than normal people. and those homeless will bother you. they came up to us all the time and really were freaks. it smells like toilet all over in the streets around the hotel. if you are a tourist in sf only staying a few nights: spend a little more money and stay at the sheraton fishermans wharf. ive stayed there before and it was a lot nicer. still many homeless but far more normal people. even the travel guide recommends to not walk around in the area of the good hotel. and we are usually open minded but we even took a cab from the restaurant to this hotel after dark. the rooms are very very small. we couldnt be in the bathroom with two people. we had a queen bed for two people. but the queen bed was smaller than usual. it was a lot too small for us. when asking about a -nd bed they wanted to charge us extra - even if it was just for us not another person. besides that the staff was very nice and helpful. they rent bikes for free which are nice. first come first serve basis. it was very hot in the room and no chance to cool it off. and the wooden floors were kind of noisy. we really didnt sleep much the first night. the bathrooms are pretty old and our room wasnt very clean - especially the bathroom wasnt. the hotel is kind of trendy and cool and looks different than other hotels but they dont have the quality of a hotel. they are more like a nice youthhostel. so: only stay here if you travel on a budget and get this hotel for a really good deal.',not_happy
id13263,' the best part was the $-- per -- hours of parking your car. no coffee-tea available for guests during the weekend in the club room. no hot breakfast available no late meals available ac broken in bar. unhelpful people hot hallways no fans in bathrooms sliding door on bathroom caught my fingers and cut them tv-cable cord tripped my husband. my in-laws had no water bottles on their floor horrible view of ugly building nextdoor.',not_happy
id13264,' the hotel is a great location within a short walk to broadway times square central park fifth avenue and most all of midtown highlights. food options are fantastic with norma is for breakfast and the burger joint for lunch and snacks.',happy
id13265,' what a great surprise. my husband and i traveled to chicago last month for a wedding and we were looking to be as economical as possible. this hotel is right downtown so we could walk to everything and the rate was very competitive and included breakfast which set it apart. rooms were adorable - basically set up as a studio apartment: full kitchen dining area couch coffee table tv and dresser king size bed and a full bathroom with the closet and sink separate from the shower and toilet which made getting ready very easy. everything was clean and comfortable (one of the towels was dirty... but they replaced it). two sets of elevators eases congestion around the front desk. lobby area is huge and nice to relax in as well as where breakfast is served which was varied and of decent quality. they also have a sundries store and a business center. both check in and check out were easy and everyone was helpful. the rooms are a little small for a longer stay but for a weekend trip what a great choice.',happy
id13266,' i stayed here for - nights. service was great -- the hotel is staff was always very helpful. free wireless internet with computers to use and a -- hr gym were also pluses. a simple continental breakfast of pastries toast and cereal was also provided free of charge. it is a --star room with the basic amenities --honestly it is not the westin. but it is a very good deal for phillie which has a hotel tax of almost --%. (my $--- room had an added $-- tax i shudder what the final bill of the --star and --star hotels would be.) so the tax can really add up and if youre on a budget or not on an expense account then stay here because it is very good value and pretty darn good.',happy
id13267,' we stayed in the wonderful corner king executive level. we had a million dollar view of the hudson and st. patricks cathedral. the food and service at the club level were wonderful (especially breakfast) and it was nice to pop in and get some water or something else to drink anytime of day. close by were lots of shops (even an h&m) and rockefeller center. one morning we went down to see the taping of the today show. also not too far a quick cab ride (or walk if you prefer) to times square or central park. i loved getting back to the hotel and walking thru the courtyard into a lobby area. it felt like i was coming home to a beautiful mansion. we saw the play in the heights and highly recommend this delightful musical. there is a guided tour of the world trade center area that is given by people who have a personal connection to ---- and i also recommend that. one evening we took the night tour on the double-decker bus (because of the breeze youll get up top be prepared for it to be a few degrees cooler than ground level) you meet it at times square. this particular tour doesnt make stops and shows you a lot of nyc along with interesting history in a --hour tour. my husband didnt really want to do it but even he would recommend it now! we also did a few museums. i was prepared to walk but i was unprepared with how much we walked and that is with taking lots and lots of cabs. after nyc we took the acela train to washingtondc. loved the train! we didnt know that penn station is at madison square garden and we didnt know the layout of where to go. i missed having a bellman help with luggage! the acela waiting room is nice and when they call your train you go into a large hall and look up at the big board to find your terminal number and head to that escalator. i wish we had that business class high-speed train in texas! we were spoiled and i cant imagine staying any other place next time we visit nyc.',happy
id13268,' the previous reviewer was very complete. let me preface my review by saying i got a package on the internet. then i read the less than favorable reviews so i was rather apprehensive on arrival. inn at queen anne are former studio apts in building built in the ---- is or -- is. actually while on the bus i met a woman who volunteered she lived there in the ---- is also said she was one of the first twa stewardess. in her -- is??? she was still a beauty. back to qa it is an older apt and not the hilton but i liked it its location and the staff was completely accomodating not ever mentioning my internet status. actually i dont think the price was that different from what everyone else was paying. i wont repeat the description of the previous reviewer all of which is true. but i will emphasize the convenience of the grocery store across the store and the bus stop at the corner. also emphasize the free shuttle to downtown supplied by queen anne. i had no water pressure problems as described but in a hotel i normally shower in the evening since i believe most people shower in the morning which can cause a problem in older hotels. water simply gushed out of the shower like it does in older showers that dont have water control. (my room was on the -nd floor.) sometimes older is better.:) to the airport. i arrived at --:-- pm so i took a cab because i didnt want to be transferring at all hours of the night. but on return to airport i took free shuttle (provided by qa) to the westin where i got a bus for $--.-- to the airport. since the westin is the next-to-last on the route there wasnt much time spent driving around to other hotels. then it was less than --- hour to airport. btw the westin has a fantastic concierge service. since my convention was there i got their service as well as help at qa. also the westin openly advertises the bus to airport leaving every hour at -- and -- minutes after the hour.',happy
id13269,' we stayed at the revere for - nights - adults and a -- year old. the hotel was recently renovated so the furnishings were new and comfortable. you can still see traces of an old hotel but it is an old hotel so it is oka. champaign on check in was a very nice touch. the pool was good. the fitness room was small and we were told it was the next to be upgraded so im sure it will be better. the location was great for theatres. we walked to fenway and quincy market so the location was central. it was a very clean and safe area. the concerige was extremely helpful and remembered our names everytime we walked in. we lucked into a great package that included parking and breakfast in the rustic kitchen. the restaurant had a great breakfast buffet with lots of variety and fruit to take with you on the way out. i would recommend this hotel but look for deals not sure if it is worth $--- a night which is what the listed price was when we were there luckily we had a good deal. there were lots of families there possibly because of the queen sized beds - gives you a bit more room.',happy
id13270,' as a regular w customer with spg status i often stay in w hotels. i was working in la so we booked a group of - of us (- of us spg gold card holders) into the w hotel hollywood. w is considered an aspirational brand and most w hotels are fun funky and supposed to be trendy. this hotel seemed to have its very own ego. walking past the disinterested doorman (roped off presumably to keep the riff-raff out ?) upon entry they require guests to deposit $--- on a credit card (yes $---!) even if your room & tax are pre-paid. now one of our party didnt have $--- left on his card and had arrived a day earlier while we made our way to la. the hotel staff were quite happy to send him back out into the street without negotiation (even though his room had been pre-paid!). thankfully (though after a lot of persuasion to largely deaf ears) we were able to use one of our own cards over the phone to place the deposit. why they couldnt have just taken a smaller deposit of $--- or held his passport until we arrived i do not know. perhaps they were expecting him to steal the tv? this made us look bad as the colleague in question was working for us and was technically under our hospitality. not a nice experience after a -- hour long haul flight. a day later the rest of the party arrived and checked in. well we tried. despite having high status with spg and it being nearly -pm our rooms were not ready. we were offered a room downgrade (note that normally you are offered an upgrade) if we needed to check into our rooms which we did. we took the room downgrade as we were working at night at a concert. i would have expected to have some kind of credit applied to my room ($-- or so or a free drink? would have made me feel a lot happier about the experience). at the outside bar we ordered snacks from a waitress that can only be described as indifferent and obnoxious firing verbal abuse at our party when we were annoyed at slow service. once the bill arrived we discovered why - service is added to all bills. normally in the usa service in restaurants and bars is impeccable because the staff have to work for it. not here - they get it added anyway so there is no need to go the extra mile as they do in the rest of la. my experience of the w hotel hollywood has tarnished the whole w brand for me. thankfully i understand spg hotels are owned by different companies - important as i would not want to give any more of my money to this particular organisation. i have stayed in w hotels cities all over the usa and never had a problem. i should point out at this point that the rooms in the west hollywood w are extremely nice. comfortable beds etc. it is the staff that let the hotel down (and the whole w brand nationally as a result) with their snobby attitude towards guests. totally unnecessary and to think we paid to stay there. surely you pay to be treated with respect in a hotel and equally guests should respect the staff? it is even an effort to get in and out of the hotel with guests treated as rather incidental to the whole party scene of the property. there is more. my friend ordered room service and received completely the wrong order and i was charged - times for internet access despite being there for under -- hours. thankfully after having to ask twice this was removed as was the room service charge. will the management contact me to resolve this? i seriously doubt it. it takes something for me to take the time and effort to complain but i shall be on the phone to spg to let them know of my experience. the sad thing is that this hotel will always be successful anyway due to it being a w in hollywood so the company likely has absolutely no interest in whether customers are happy or not.',not_happy
id13271,' staybridge addison tx its manager joe schubert and staff go out of their way to see that their guests are comfortable and very well taken care of.all parts of the hotel are kept exceptionally spotless the breakfasts were wonderful as well as the tuesday thru thursday evening wine and dinners. we were their guests for almost - weeks and we will plan to stay there the next time we are in the dallas area.',happy
id13272,' we visited nyc in may--- and stayed at the affinia manhattan for - nights. we were greeted by matt(i believe his name was). he was very kind and pleasant and made us feel at home right away. we stayed in a studio suite and found it very spacious and comfortable. the beds were like clouds they were so very comfortable. the pillow menu is a wonderful touch. what a terrific sleep. we were given a higher floor which we requested before we arrived but didnt find the outside noise to be a factor at all in our stay. certainly there were some sirens but it didnt affect our sleep at all. the room was kept immaculately clean. service was excellent. amy betances called to check if everything was going well to follow up the email i sent previous to the visit. anything i called about was given attention to quickly and service was top notch. we also were given wonderful advice and directions at the concierge desk. i wish i could remember the name of the lady who took care of our room. she deserves to be mentioned by name. i have stayed in countless hotels and the service here was second to none. it was great having a kitchen for snacks and drinks especially and occasionally for breakfast. we found the location perfect. we took subways alot and walked alot. we usually walked home from the theatre at night. it was a nice walk from times square and the theatre district. the affinia manhattan is in a terrific location. we found this hotel to be a great value for the money spent and we cant wait to return!',happy
id13273,' stayed here on business for - days last month. great room only standard room but still nice bathroom great views and excellent facilities (espresso machine water etc). excellent location close to shops and restaurants and bars in spring street and prince street. staff very helpful and pleasant. only criticism is the cost of the breakfast (go to amelia is diner round the corner - very good and much cheaper) and also lack of a real bar-meeting area - the pool bar was quite busy and noisy on the sunday with not much seating. overall though a very comfortable hotel in a fantastic location',happy
id13274,' thanks to terry for telling us of some good restaurants and places to see while dropping our kid off at sdsu. we loved the cupcake place in la jolla! we will be coming back! room was nice....good view of pool! everyone very helpful!',happy
id13275,' stayed here for - night pre-cruise and had a generally nice stay. when we arrived we were informed that the hotel was overbooked (because the new tower isnt finished yet and is behind schedule). we were given the option to stay in a regular room or a parlor suite. we choose the parlor suite which is basically a suite minus the bedroom. the just added two twin beds to the living space. it sounds bad but the beds were extremely comfortable and it was nice to have all the space you associate with a suite. the staff was great however the lobby restaurant was so understaffed we gave up waiting to be seated after -- minutes. so we didnt get a chance to used the $--.-- voucher we received for choosing the parlor suite room.',happy
id13276,' mr. john cassidy and mr. william ? at the hotel is restaurant were very informative and helpful in making us enjoy the typical american breakfast. the atmosphere was warm and we were happy to get not only good service but also some information about american life (in short discussions off rush-hours). elfriede and tanja please convey our best regards to these gentlemen.',not_happy
id13277,' checked in for a - night stay. we we opened the door to our assigned room it had a horrific smell of feces. housekeeping was sent up to verify . as we waited in the hallway a manager was finally sent who agreed and said hed be back with new cards for a new room. the second room was filthy and had a heavily perfumed smell. we were exhausted so stuck with it. i lysol wiped everything - is there any reason that housekeeping could have done that? no cups for the coffee maker dust on everything dirty mini-refrig dirty sticky night tables etc. not to mention the very old furnishings. oh - and a very dangerous metal frame sticking out of the bed. first night crying babies next door all throughout the night and early morning. second night the babies checked out but no working heat although -- degree temps outside. last night doors slamming all night in so-called quieter executive building which required a pay upgrade. the pull-out bed was so flimsy that it was worse than the usual - inch mattresses. and the worst part of all this was no one from the hotel seemed to realize how terrible this was no attempt at a friendly customer service gesture no apologies etc. my experience was one of the worst hotel experiences ive had. we cut our trip short by one day because of this experience. the only reason we didnt move to a new hotel was because of the work involved in moving everything - in hindsight i definitely would have done that.',not_happy
id13278,' excellent service and a great location to everything! will stay each time in seattle (- to - times per year)... rooms are nice and the bed especially comfortable the food in their bistro was excellent. cant say much for the rain lol but the hotel kind enough to provide umbrellas :-)',happy
id13279,' it is too expensive for the money it is like a cheap motel outside any town does not even offers shampoo in the bathroom and the beds ( if you can call those beds) are more like cod beds. in one word the rooms are in very poor dirty and in cheap conditions. we were planning to stay a week because we saw pictures of the hotel and the outside of it with the lobby looks nice plus the location is good but after seeing the room and staying one night we move to the new yorker which is same price but no comparison at all that is where your money is worth for.',not_happy
id13280,' beautitful room. wonderful accomodating staff. stayed for one week with my husband while he was in nyc for a business trip. had my one year old with me. we had a great time. only complaints were no in-room coffee service. they have a complimentary coffee service in the lobby but i didnt like having to get dressed and look decent to go down and get a cup of coffee. also the air conditioning system was a bit weird and it has hard to regulate the temperature in the room. otherwise the stay was great room was very comfortable and the location cant be beat.',happy
id13281,' we stayed at the palmer house for four nights with our friends. both of the rooms were tiny and both overlooked a brick wall which made the rooms very dark and claustrophobic. to top it all off our lampstand bulb had blown too! we were woken most mornings by housekeeping shouting to their co-workers down the corrider who were oblivious to the do not disturb signs on the doors! this hotel charges for everything. the internet access was around $-- for -- minutes and the breakfast was pricey. we had an excellent breafast at the corner bakery just outside the hotel. dont be fooled by the impressive lobby - that is about as good as it gets. on the plus side the staff were helpful and the beds were comfortable although again very small and the location was good.',not_happy
id13282,' we stayed at the james the -th of july weekend and loved it. the only only negative that we had was that the beds are doubles and not queens. however as most couples would select king size beds and the - beds would be for corporate travellers sharing this is understandable. from top to bottom the james is first class. location is perfect one block off of michigan and - blocks from water tower place. the staff made you feel welcome from the sidewalk on. the rooms are very nice modern and well sized for chicago. one very minor maintenance issue was handled promptly with just a mention tot he staff. they even have water and treats for those taking their - legged friends for walks past the hotel. stay at the james you wont regret it.',happy
id13283,' this hotel like all hampton inn has great breakfast and delicious afternoon cookies. the breakfast room is also very big that everyone can find a comfortable seat to enjoy the breakfast. we stayed on the -th floor and was very quiet. the thing about philly is that the streets are mostly one way with only one narrow lane. so the car really can not go too fast to make you hear the engine sound inside the hotel. the air conditioning is kind of noisy though but not too bad. i like that the air conditioning can be turned off. this is a good feature. the shower curtain was kind of dirty. the double beds are also pretty small. the location is also pretty good. it is very close to greyhound bus station and - blocks from the market street where all buses and subway are located. it is also very close to reading terminal market which is a must see when in philly.',happy
id13284,' august ---- - as we paid a small fortune to get a holiday in san fran for our daughters --th birthday we booked a tidy but not over the top hotel. good beds clean and staff friendly if they spoke english. fantastic location just off from the wharf and a - mins walk from the beach. down side - poor internet connections to book in return flight info and dont bother going to the pool in the main holiday inn (the one we thought we were staying at but ended up in the smaller one two mins tired walk away.) as it is more of a puddle than a pool.',not_happy
id13285,' we stayed here during the nyc marathon this year so as you can imagine it was quite expensive. the room was small but suitable i slept on the pullout couch which was quite uncomfortable however not much less comfortable then any other pullouts. we paid ---.-- dollars a night for one night the hotel was very crowded and although the staff was nice they were a bit generic probably due to the many guests staying at the hotel.',happy
id13286,' we spent one night in a - bedroom suite w-kitchen. room was very spacious and clean. bathroom was small but everything else was great. bed was comfortable. will recommend to others and stay again.',happy
id13287,' i had to find a hotel room in this area of dc at the last minute. i was surprised to find most of the neighborhood hotels filled and the ones with rooms charging exorbitant rates. so while this hotel set a record for me for a holiday inn at more than $----night after taxes it was the least expensive place i could find within the area. the location of the hotel is pretty good-around - blocks from the dupont circle metro. this was a pleasant walk on a warm evening through a nice commercial area. it might be more difficult on a rainy or snowy evening. the welcome was very warm and friendly-clearly the front desk staff were well trained. the room was a but faded but clean. i was on the first floor so there was some traffic noise but i was able to drown it out with the room ac which operated well. the room was without some of the amenities found in higher end hotels such as a sink outside of the bathroom but had all of the essentials. i received free internet access which worked well. the bar was basic but friendly and the drinks were reasonably priced by washington standards. i would return here but would hopefully pay less if i booked in advance.',happy
id13288,' my wife and i stayed here for a week over thanksgiving ---- so we could visit our newly transplanted son and wife who live in oakland. it sits right on top of a bart; very convenient. while the neighborhood is not great its not that bad either. the hotel itself is clean neat and classic with high ceilings and wide hallways; the staff was especially helpful considerate warm and friendly. we got a great deal and overall were very impressed. its close enough to plenty of really fun san francisco hot spots to make it a very viable and affordable option. we will use it next time we go.',happy
id13289,' this was my first visit to times square hilton.the hotel is very well located in the heart of the city. very nice breakfast with lot of options.the bed was very comfy and well equipped and modern room.the shower was nice and clean.',happy
id13290,' i stayed at the chancellor for several nights in mid-december ----. the hotel is definitely nice and it is in a good location but i dont think it is spectacular in any way. that is to say nothing really stood out as being above average. the staff was helpful the internet connection was slow the room was clean. i didnt eat at the hotel is restaurant because the menu was decidedly unimpressive. id stay there again but im going to check out some of the many other hotels in the neighborhood before i do.',not_happy
id13291,' my dad and i stayed here for four nights in june. from the airport it is about a -- ride on a shuttle bus for around $--.-- a person. the hotel does not have it is own airport shuttle. the room was typical of a hilton. two double beds work desk and comfortable sitting chair in the room. no wet bar though. the bathroom was large and had plenty of counterspace. the shower was powerful and the beds were super soft and comfortable for a great nights sleep. we went to the restaurant one morning for breakfast. we both had the buffet which is a standard buffet. we we received the check the total was .....$--.--! needless to say the rest of our breakfasts were and little cafe is in the area which were even better the the hotel is. one night we had some beers in the bar and wathced the u.s open on tv. just a typical bar it closes at --pm though. never checked out the exercise room we got enough exercise from all the walking we did. we had room --- which was on the east side of the building and did hear alot of street traffic but never really bothered us. the hotel also has a business area with a few computers and onlyone that is free to use. the hotel is only about two blocks from fishermans wharf and all the typical touristy stuff. the cablecar is only a block away too.there is lots of restaurants close by and several bars too including a mexican restaurant-bar that has over --- different kinds of tequila. ( alright!!! ) we had a good experience at the hilton and would stay again if the price were right.',happy
id13292,' my husband and i stayed at “the setai” for only one night post cruise from nyc. we wish that we could have extended our stay by a few more days at the very least. from the moment we pulled up to the front of the hotel the service was outstanding. we arrived early not expecting our room to be ready but instead we were delighted that it was and we were offered an upgrade to a suite. once escorted to our room we were very impressed. the room was very large modern but elegant. the bathroom was fabulous. we did not have a chance to eat at the restaurant ai fiori but we heard great things about it and we will definitely try it the next time we are in new york city. thanks again to the wonderful staff at “the setai” for making our short stay at your hotel one of our best! we will return upon our next visit and we are recommending the hotel to our friends and family.',happy
id13293,' this quaint boutique style hotel is centrally located at the best area in union square. we stayed at the junior suite which was very comfortable and exceeded the value of what we paid for during valentine is day weekend. i love the loccitane toiletries!!! staff were very friendly courteous and respectful. we thoroughly enjoyed our stay and cant wait to go back very soon!!!',happy
id13294,' i stayed here on an overnight business trip to denver and was very pleased. the hotel is quite new and the room was very nice and comfortable. the common areas are attractive breakfast was good and the airport shuttle made getting back to the airport easy. there are two restaurants close by a ruby tuesday and an italian restaurant if you dont have a rental car; the hotel is one of ----- out on the prairie without much else around. the only negative is the wall air conditioning unit which is noisy.',happy
id13295,' we booked the orchard based on other ta reviews and because they have suite rooms with sleeper sofas a necessity since we were three people. first i will start with all the things we liked about the orchard. the property is in a great location with plenty of eateries a walgreens starbucks a rental car place union square and chinatown within a few blocks. if you are a shopper it is also near all the big retail stores. the trolley is right at the corner (this is very noisy but it shuts down about -- pm or so) and the muni is about - blocks away. the orchard has wonderful linens and very comfortable bedding (except as noted below) with nice squishy pillows. our room was very clean (there were some stains on the very light carpet - they may be hard to remove) the bathroom was huge and even had a scale in it. be warned if you have a cold or allergies the eco-tissue paper is flimsy – double up! we had plenty of room and closet space with a safe two luggage racks and robes inside. we were next to the elevator but we never heard it in the sleeping areas. there is a pod coffee maker in the room but for what the hotel charges per night it would be nice to have complimentary brewed coffee in the lobby. many lower priced hotels do. the doormen-concierge were extremely nice and helpful with directions etc. during our stay we interacted with four front desk receptionists: the ladies were quite friendly and nice but the two gentlemen could be a bit warmer. the housekeeping staff was also very sweet but…. (see dislikes) now for the dislikes. most are minor but one odd gaff. we were to have the turn down service (i agree with another reviewer the chocolates are miniscule) but on two nights we were there the sleeper wasn’t pulled out even after a reminder to housekeeping and acknowledgement it would be done. maybe that isn’t included? btw the sleeper is very uncomfortable. when we asked for a mattress pad the hotel provided a rollaway bed at no charge -it was much better. a dirty glass was left for over a day before replacing. these are minor but here’s the reason for only - circles: one afternoon we came back to find someone else’s hairbrush in our room. yuck!! housekeeping was apologetic and i also mentioned this to the front desk and they were also very apologetic. there were a couple of other minor nit-picks - housekeeping seemed a bit scattered during our stay. i hate to mention this because they were so cheerful and friendly and overall the room was very clean. a note on the shower-amenities: upon arrival we were provided with one very small bar of soap but that was quickly remedied upon request for another. if the orchard ever redoes the shower area i hope they consider moving the valve closer to the door (nothing like getting sprayed with cold water!) and adding more space for toiletries – one small bumpy soap shelf doesn’t cut it for soap shampoo conditioner razor etc. having said all that given the location cleanliness comfort (except sofa bed) and roominess i would probably stay there again if the prices stay in the current range (san fran isn’t cheap). hence the - out of - rating.',happy
id13296,' i am perplexed by the positive reviews this place has received on trip advisor. here is the short list: dilapidated dirty stained carpet bad odors elevators in disrepair insecure wireless internet with no guest isolation spotty internet connectivity that was unusable at best. not a great place at all. got suckered into it via a hotel tonight promotion that made it to be something that it was not. i will not be staying here again or at any of the mcm elegante hotels elsewhere.',not_happy
id13297,' this hotel is not worth staying here. desperate need of renovation everywhere. the rooms are dirty small and air condition may as well be a sauna. they should close this place until renovation is completed and or tell those staying there that this property is under repair. also they need to redo the lobby immediately. also gbta should have never allowed this to be an official hotel for their global convention.',not_happy
id13298,' clean room. comfortable bed. wifi connection is great. i am i chose to stay here for one week.',happy
id13299,' this hotel is in a great location and is a great value. i took my parents to san francisco as their christmas present and this was a great place to stay. it is steps from fisherman’s wharf ghirardelli square and easy access to the cable cars. this hotel is very well maintained clean and the staff was very easy to work with. a great advantage to booking this hotel is the ease and convenience of the continental breakfast which could be especially valuable for a family. the only downside was parking at the hotel was $-- per night however all parking at the hotels in the area was comparable. we would defiantly stay here again.',happy
id13300,' we booked one night as a part of a pre cruise stay. the package included the room and transportation to and from cruise ship. the price could not be bet. we arrived at hobby airport about -pm and they picked us up in the free shuttle about -- minuted after i called them. check in was fast and easy. the room was clean and large. we also used the free shuttle to get some dinner. breakfast was included and was well stocked with eggs sausages pastry waffles and the usual. there is free internet and computers in the lobby. the only down side is the area that it is located in is a little on the scary side.',happy
id13301,' courteous and extremely helpful personnel and special mention to rose jean bulong guest service agent. her assistance made our stay in new york most enjoyable.',happy
id13302,' stayed for a w-e in may ----. booked thru priceline so had no idea what we were in for. friendly service checking in; room was small but clean and bathroom for excellent. loved the long shelf above the sink for all our toiletries. hotel was very quiet. great location for walking to places of interest. reasonable breakfast a few doors down at red flame. would definitely stay there again.',happy
id13303,' the hotel is located within walking distance of union square and market street. being so close to these areas allowed us to explore the various transportation options that the city has to offer. the staff was always friendly and helpful with providing restaurant recommendations and with any other help we needed. for example they provided an umbrella during the rainy days and also a map of the city. overall i felt welcome because of their outstanding service.',happy
id13304,' we were placed in flatotel by columbia u and knew nothing about it but will return! our son and his wife are staying there this weekend - booked it without knowing we we there - and i hope they enjoy it as much as we did. paul at the front desk was wonderful. when there was a problem with the printer in the business center he tried to fix it for me and then printed our boarding passes himself. when i had a sore knee the ice as in the room within minutes. the room was very clean and the bed very comfortable. the water pressure in the shower fantastic! we will be back. great location - close to theater and restaurants.',happy
id13305,' i visited washington dc for one night-one day in march of ----. i chose this hotel because it was the cheapest i found within walking distance of mass transit. a new station called new york ave just opened early this year which is on the red line one stop beyond union station and about a -- minute walk from the hotel. given my criteria for choosing the hotel it accomplished what i needed -- i was able to walk to and from the metro station and get downtown convenveniently. however there were several problems that would cause me to pay the extra $-- next time and stay someplace nicer. first i felt somewhat unsafe walking from the metro stop to the hotel at --pm on sunday night when i arrived in the city. it certainly wasnt in the ghetto but you do have to walk past several storage facilities and other businesses that are not open late at night which makes the area feel very dark and isolated. there arent any nearby convenient stores drug stores or restaurants to draw lights and people. the set up of the lobby also conveyed a sense that this wasnt the best part of town -- the attendant sat behind full glass and all transactions were done through a small hole. that said you are walking along a rather busy street the whole time so youre probably safe enough. and i did feel much better in the morning when it was light out. second the hotel itself was very old and somewhat run down. there were a lot of stains and rust in the bathroom the hair dryer was missing and the soap was very minimalist. this made the hotel feel somewhat dirty although i had no reason to suspect it was anything other than just old. if all you want is a cheap hotel within walking distance of a metro stop this will work just fine. if youre not comfortable in cities after dark if this is your first time to dc or if you can afford to stay someplace nicer i would advise paying the extra $$ to stay elsewhere.',not_happy
id13306,' stayed in new york city for a week and really liked this location. only downside was they offer free wifi but only works in the lobby area. luckily i have a wifi hotspot with my computer. the rooms were nice the staff was extremely nice and helpful. many restaurants and shops within a block away. i will definitely stay here again. great access to everything. love this location.',happy
id13307,' a great modern hotel not too far from the airport and downtown services. great sized rooms clean and tidy modern finishes and a great reception area. staff were very friendly and helpful. but would i stay here again? no. the biggets niggle for me was no free wi-fi and a charge of $--.-- for it per device that you logged onto. utter joke. so for - ipads and a phone it was nearly $-- of wi-fi charges for -- hours when queried reception said thats what it is you have used it so you need to pay. in my opinion if a small chain-free hotel can manage to offer it for free then so should a huge chain like hyatt. and ive stayed in other hyatts where it it is free. id never stay here again on this alone. add to that a chareg for late checkout of half a days room rate at $-- for asking for a - hour extention to latest check out time again seems a tad harsh. the hotel wasnt that busy so it isnt like they needed the room there and then. a small fee id accept but half a days rate is again a bit of a joke. in summary a great hotel room wise and decor wise in a good downtown location friendly staff but with rip off wi-fi charges and other odd policies id avoid this place and go elswhere. there is a westin next door and other hotels arpund which would probably be better value all in all',not_happy
id13308,' this delightful hotel is always fresh clean yet makes you feel at home...but maybe that is the orange washcloths. this stay i decided to test out the hidden burger joint located in what used to be the bar when i first started staying there. what a delight...had a great burger and glass of beer for $-- and then went to the bar in the lobby and had a lemon drop martini for the same price--ahh new york! visit this hotel--you will love it!',happy
id13309,' the jw marriott is a beautiful facility full of fun diversions. it is a great family-friendly place with massive pools a lazy river and water slides. the golf course is one of the best in the area and will make you re-think your handicap. there are also tennis courts that double as basketball courts. the staff were friendly and helpful.the lobby was often a crazy mess full of people but the staff seemed to do a good job of managing the chaos. the suites are modern spacious and luxurious. our suite had a nice balcony view of the pool and golf course and was in pristine condition. the downstairs restaurant-bar is quality if you are going for a relaxed atmosphere lots of sports and american-cuisine. we had a pretty big group so the wait was a little long (an hour) but they let us take a buzzer to our room to wait which helped pass the time. all in all this is a great place if you are looking for a retreat family-friendly spot or a golf destination. couples and urbanites who like to explore will likely be disappointed by its ambience and location -- minutes north of the city center.',happy
id13310,' stayed here for - nights back in november before a cruise. im familiar with new york having lived there in the past so i needed somewhere reasonable clean with a good location and heaven forbid - somewhere without bedbugs as it seems to be a usa centric obsession nowadays. location- cant fault it. i walked to the hotel one evening and saw the backdrop of the chrysler building lit up behind it- lovely. the hotel itself is huge. i was rarely in the hotel as just used it for a base but was more than adequate for my needs. clean spacious room great shower and clean.check in was straight forward. there was a bell hop on hand immediately to help me with my (vast amount) of luggage. the concierge confirmed two lots of dinner reservations for me (different nights!) without any fuss. i did request non feather pillows and unfortunately the room had feather pillows (im allergic) but these again were replaced without a fuss immediately. overall i found the staff i encountered polite efficient and very capable of doing exactly what you expect them to do. a few minor quibbles as outlined above but nothing of any interest. i would stay here again if i got the fantastic rate i got this time!',happy
id13311,' from check in the service we received was excellent. upon arrival in the room it was apparent that the sink pug wasnt working properly. i reported this to reception and it was rectified immediately. that was the only negative (which in my opinion isnt even a negative). lobby staff and bar staff great. whatever whenever (which we used a couple of times) was fantastic! highly recommended!!',happy
id13312,' the location on --th and broadway was excellent. i could run to central park in - minutes went to meetings near grand central with a -- minute brisk walk hells kitchen was - minutes walk and of course all the theaters were right there as well as the tkts ticket booth at times square. the room had no natural light was dark the sheets were really thin the floor creaked badly it needed more hangers. overall the room badly needed a renovation. there was no hot water my first night but the building engineer did fix it the second day. the tub drained really slowly so the water pooled around your feet in the shower. overall great location but ill look for another hotel next visit.',not_happy
id13313,' i choose this place after reading reviews this is the first review a have ever written. the doubletree ts was perfect quiet clean suite type rooms. peaceful in the room then walk out the door into the most exciting city in the world!! never a dull moment. staff friendly concierge very helpful. if you cant have fun or enjoy yourself here then stay home.',happy
id13314,' this property exceeded my expectations over and over again. staff - even before arrival - was exceedingly helpful. the concierge desk is wonderful... the helped me arrange transportation dinner reservation and tickets. front desk staff is cordial and helps with all your needs. the entryway from --th street is breathtaking. youre instantly transported out of the times square tourist trap! on a side note the place smells fantastic. great care has been given to all aspects of the environment and it is a pleasure just to walk in the property. the lobby (or living room as it is named) is amazing. beautiful bar that turns into a hopping bar scene full of beautiful people in the evening. our room was on the --th floor and had views of the street as well as the hudson. room was standard in size. modern crisp clean and full of surprises. room service was prompt and food was very fresh. beds were exceedingly comfortable as was the other furniture in the room. we had dinner and drinks at blue fin (the in-house restaurant) and were equally impressed with the staff food and quality. i would absolutely recommend this hotel and look forward to my next stay there!',happy
id13315,' typical hampton inn close to all things in river north area. only - block from navy pier trolley stop. short cab ride to water tower place. hotel is clean. front desk staff is very friendly and helpful. housekeeper put our dolls on the bed so cute. i liked the outdoor patio next to the indoor pool. breakfast area could be bigger. we had a difficult time getting a table in the morning. surprised by the $---day parking. please note that the hotel is next to a fire station so you will hear sirens.',happy
id13316,' first time we tried hotwire - where you give them a star rating and they choose the hotel and you get the best rate. i guess we should have chosen a -* instead of a -*. the hilton hotel indianapolis was a real disappointment. first of all it needs a lot of $$ sunk into it to bring it out of the -- is and into the new millenium. - out of - elevators were out of order so they shuffled people to the service elevators where once you waited for -- minutes you shared it with the room service staff and maids with carts of dirty laundry!! there were pieces of the hallway that were falling apart and there was a smell of mold in the room. the room was alright. it was clean but the bathrooms could have been cleaner. the area where the pool was was actually airconditioned and the pool was maybe -- degrees!! we stayed - nights because they were paid for in advance but then moved over to the westin. that is a first class property all the way around. of course you pay more but the experience was worth the difference.',not_happy
id13317,' first i paid higher than the price quoted on orbitz which according to the local cab driver was triple the normal cost of the rooms. the rooms were right out of a bad -- is pimp flick and looked like they might be rented by the hour. we were lucky enough to stay in the mirrored suite. the walk-in shower covered in mirrors and included a table had red and blue light in the ceiling. the two shower heads didnt have enough water pressure to equal one good one. the bed with mirrors over it and on the walls was covered with cheap rose petals and a funky heart shaped pillow and came complete with a red light over the bed. when we looked in the cabinet where the microwave was kept there were about - or - porn magazines. the newest equipment was a stereo in the room. we were on the second floor of the inn and when it rained the carpet in front of the door got soaked. after hailing a cab from an evening sports event when we told the driver were we were going he reponded oh man just my luck! and refused to turn in to the hotel parking lot and dropped us off at the lot adjacent to the hotel. we asked a local about safety in walking to some the the events and she responded that normally it wouldnt be safe but because of the games police presence was heightened in that area and the normal criminals knew to stay away! upon return to our room there was a man a few doors down and was scratching like he was coming down off of drugs and asked us if we had anything . i had to put something over a spot on the sheet the first night and the next day pulled them off completed and pour water on them to ensure they would be changed. i also bought spray bleach and lysol for the walk in shower and some of what i though was just tile marks rinsed down the drain! the pictures on the web site must be at least -- years old or the rooms have seen a lot of use. it was in walking distance to the uptown cabaret which i found out was a strip club so there was local entertainment. getting food however was another issue as there were no restaurants locally that stayed open late and no local shopping. overall it served its purpose and we had some good laughs about it; hey maybe if there is a next time i will try one of the heart shaped jacuzzi rooms; but id rather think that i wont make the mistake of booking my hotel late when i need to come to the area next time.',not_happy
id13318,' our stay at the affinia dumont was good. we had junior suite which was perfect for a family of five. we enjoyed having the kitchenette (complete with sink dishes stove microwave refrigerator-freezer and toaster). it made it easy for us to eat breakfast in everyday. the staff was helpful and filled all of our requests for more towels and pillows.',happy
id13319,' saw a great deal on travelzoo and booked a weekend night for my birthday weekend. it is centrally located right next to grand central station which is great. when checking in they asked if we were here for any special occasion and when i said it was my --th jake sent up a bottle of wine and fruit- cheese platter. the rooms were modern with a small window with an acceptable view of nyc. like every hotel you can hear people in the hallways but i felt the corridors were short enough that there were limited rooms people had to walk by so it wasnt too bad. it also looks like there is a rooftop patio on maybe the --th floor that looks like it would be nice to check out in good weather. i tend to book hotels based off of cheapest price but am quickly becoming a fan of hyatt so i might be willing to spend a little more to stay at this brand in other cities.',happy
id13320,' i stay here almost weekly and love it. it is new clean staff are always courteous and it is very close to work. fitness center has all sorts of gear (even if it is a little cramped) and it is only about a mile to good eating shopping etc. one of the best hotels i use!',happy
id13321,' we stayed for - nights - people and had a great time! --$ per night incl. breakfast. heated pool year round. shuttle takes you wherever you want within - miles mc donald´s supermarket downtown. it picks you up within -- min from calling. housekeeping was okay - new towels every day. front desk staff friendly. great view over denver. i would stay in this hotel again!',happy
id13322,' yes this hotel has a lobby that rivals the sistine chapel. too bad that is not its station in life. the rooms are small the furnishings are flimsy the staff (and guests) are arrogant the elevators are painfully slow the parking is expensive and inconvenient the pool is claustrophobic and the price is jaw-droppingly expensive. i am honestly suspicious of anyone who gives this place a good review.',not_happy
id13323,' my family of four had never been to chicago so this was our first trip. i spent several hours online comparing hotels and prices finally settling on fairfield inn & suites chicago downtown. the hotel was clean the staff was very friendly and courteous and we even received a room upgrade at no extra charge. the location was very convenient. we were able to walk to all the downtown attractions as well as over to the lake for a morning jog. i would recommend this hotel to anyone.',happy
id13324,' we were here for three days on a convention. we stay in hotels appx ------ nights-yr all over the country and it has been a while since weve been to one like this. the downstairs looks nice a bit rough around the edges if you look closely. location is great (- block from the t) nearby restaurants are great (legal seafood smith & wollensky) elevators were generally prompt ballroom looked nice (but had a rough area or two). then you get upstairs. the hallways had these odd concrete blocks jutting out (where room service dishes would stay for hours). the doors had these odd curved door-in-door openings (?) that looked -- years old. the room was rather small and stayed somewhat clammy (the air conditioner never really cooled much). the furniture was economy and old. the bathroom was small and part old part redone -- an old industrial toilet (loud) and new shower with plastic false tiles (like you might see at a days inn). oh yes and hair (not ours). no counter space the hairdryer was stuck in the top drawer of the dresser in the room. the plastic kleenex box cover had its bar-code sticker still on it. classy. the room was a religious experience -- the sheets and towels were holey (towels were threadbare). even if a place is undergoing renovations there is no excuse for that. at least the beds were moderately comfortable. oh yeah and twice i saw a gnat or somesuch flying thing in the room. no roaches (glad we didnt see *those* reviews beforehand). small closet. internet was cabled-ethernet (in downtown boston while we get free wireless in the boonies of mississippi???) and $---day. and while were on the subject of downtown hotels with business clientele no daily newspaper? faxes arent delivered to the room (first time weve had that happen at a convention). they advise --- hr lead time to retrieve your car from valet parking ($---day). and housekeeping wandered in once without knocking. we asked others in the conference if their rooms were worse than ours and they said yes before we even related our stories. we thought we were going to an upscale property it wound up being a rather blah economy hotel at a upscale price. dont judge this book by its cover. boston was great though.',not_happy
id13325,' we stayed at the manchester mid-feb mixing a mini-vacation with a business meeting. it is a beautiful hotel set on the san diego bay next to seaport village. rooms: we booked a king room thru the hotel website (- weeks prior). had originally planned on staying at a smaller chain but hyatt had a mini-reduction in rates so we were able to take advantage of our aaa discount . good tip - check the specials the hotel offers (as we had buffet breakfast free with our room) and do join their gold passport program. prior to arriving we were offered hyatt e-concierge services (we requested a quiet room with a nice view and extra pillows). wow - they put us on the --th floor in a corner room for $----night! room was pretty standard - but the views were magnificent! also had a window that opened for fresh air. hotel service is outstanding throughout. used valet parking - and car was always ready with a - minute notice - plus the attendants gave good directions (that were quick and precise). the fitness center is on the -th floor with top of the line current cardio machines free weights and exercise areas. some treadmills have direct views of the bay (cool to watch cruise ships and navy helicopters coming & going). pool area also has two jacuzzi hot tubs plus gas powered firepits and beautiful harbor and city views. downtown location is close to everything - plus the airport (under -- minutes away). printed our boarding passes in the lobby without charge. the business conference was in the hotel - so this was a perfect choice. it is a very well run hotel that is convenient upscale (pricey for most things) and has superior service in every aspect . loved it!',happy
id13326,' me & my husband stayed here for a week in may ----. there wasnt alot of other people staying during that time and it was nice because alot of the time we felt we had the place almost to ourselves. there was a convention there of some sort for a couple of days but other than that it was pretty quiet. never ate at the restaurant there...it was very expensive! we did sit one night and have a few drinks there which was nice. the lush landscaping makes you feel like youre somewhere tropical. the ducks & parrots around are pretty cool too. the jacuzzi near the pool was one of the best features i thought! it was huge! almost every nite we would go down to the pool area and we practically had it all to ourselves! it was a nice way to end the day of sightseeing and to soothe our tired bodies. the bike rental shop is right there next to the hotel which was convenient as that is one of the things you have to do while there! it was alot of fun. we took the public transit instead of renting a car. the bus stop is right in front of the hotel and for $- you ride all day on the city buses and they take you everywhere! old towne gaslamp & the zoo! also the san diego transit website makes it very easy to navigate your way around the city. it saved us a ton of money! the hotel charges you extra for parking a car everyday. the one downside was that our room did not have a mini-fridge which i thought it would. so we ended up buying a cheap cooler to keep drinks-snacks in our room. the hotel is so convenient to stores shops & the beach you really can just walk everywhere- and the fact that they have their own private beach is really nice. although we didnt eat at the restaurant there we must have tried almost every restaurant in a - mile radious! it was alot of fun and i would definitely go again. not sure if id stay here again i think renting a condo in the same area that includes - beach bikes is a better way to go and would save even more money b-c you would have a kitchen & grilling capabilities if you didnt want to eat out every nite.',happy
id13327,' i stayed here as a result of being trapped in nyc due to a cancelled flight. the lady who checked me in was very friendly and gave me a very large corner room on the --th floor. i thought all was well until i got to the room. the room had all kinds of nasties in it. the toilet was dirty there were hairs in the bath tub and there was even a haagen-dazs lid right next to the bed. i asked to be moved and was given the key to a much smaller and much less desirable room. i ended up asking for the old room back but that it first be cleaned up. this was done and an hour or so later a bottle of wine showed up at the room which i had to politely decline due to me being a little too young to drink at the time and exchange it for a breakfast certificate and a few bottles of water. despite this problem with the cleanliness the room itself was good. not to mention the breakfast buffet was very very good. next time id probably stay somewhere else if given the choice. the cleanliness aspect left a sour taste in my mouth.',not_happy
id13328,' we stayed at this hotel over thanksgiving for one night on our way to breckenridge. i havent stayed at a la quinta in years and i was presently surprised. we stayed in a one bedroom suite and the price was very reasonable for the space and quality of room. the hotel is located close to i--- and is convenient to several restaurants in the area. the room included a small refrigerator microwave and sink area. the bathroom was large and unique in that it had an entrance from the bedroom and from the living room area. the fitness center was small and included a bike a treadmill an elliptical and a small universal weight machine. it wasnt fancy but it met my needs. i would definitely stay here again.',happy
id13329,' i stayed at this hotel for a conference june -- ---- for - days. the hotel was out dated and i felt like i was staying at a motel. the rooms and hallways were very boring and i certainly wouldnt return as the service was very poor. operaters taking very long to answer phones and very long lines at the check in and out counteryour best bet if you need to use the convention center is to stay accross the street at the sheraton or up on michigan ave at hotel intercontinental',not_happy
id13330,' we stayed here for a soccer tournament in march. the poor service and uncaring attitude we received from the front desk person and the night manager was the worst i have ever received at a holiday inn. we given room keys three times that did not work on our door. after showing them a fourth time that the key did not work they begrudingly checked us into a room that already had guests. we had too squeeze into a smaller room with no apologies from the staff after a two hour ordeal. calls to the priority club folks did not help. the manager on the day shift reluctantly gave us half off of your room for one night. this hotel is ideally located for the soccer fields but i think the hotel realizes that and does not try very hard on their service. holiday inn express should be embarassed. the beds were comfortable and the shower was fine. that is about all that was good about our stay here.',not_happy
id13331,' when we tell people we went to new york city to watch the fireworks on the -th of july they think we are crazy dealing with the crowds. the trick is to stay at the mandarin oriental which has rooms overlooking the hudson and runs a fourth of july special. the service is great and rooms are perfect. it is a little expensive but worth it for the serenity.',happy
id13332,' i was in columbus for - nights and chose this hotel because it is near my daughter is place. wasnt sure i could get a short stay - not extended - but i did and it was great! i have stayed in several extended stay (different brands) hotels for - months or more at a time for work and this was the largest room i have ever had. the hotel is quiet clean and the check-in and check-out were very fast and efficient. the desk staff was very professional and worthy of a higher-priced hotel! i got my wi-fi password at check-in without asking and my pc and the hotel network found each other right away - that was definitely a hotel first for me!',happy
id13333,' location is excellent and the staff was very friendly professional and accommodating. unfortunately those qualities just don’t excuse some of the other areas needing improvement. i read the trip advisor reviews and called the hotel in advance to request a room on the side of the hotel where the train cannot be heard. the woman at the desk insisted that their hotel is on the riverwalk – there is no train track next to the hotel. i asked again at check-in. the front desk staff person indicated that there is a distant train that some guests staying on the “pool side” have complained about. she assigned us to a high floor room on the opposite side. while i can sleep through just about anything i will attest that even i could hear the train which is said to be about - mile away. lots of other background noise can be heard as well. pack your earplugs just in case. the aesthetics and cleanliness of main lobby floor were nice. they have a small deli-style coffee shop across from the front desk which sells sandwiches pastries and (not so tasty) coffee drinks. (note: sip starbucks and mcdonalds are all within walking distance). i was pleased to find our room had a bright white duvet cover (i loathe traditional hotel bedspread; clean white beds at a hotel are always inviting). the flat screen television sofa and work desk are pretty standard these days. the décor of the room was fine but the dust was disgusting! since we were going to be stuck there for a conference for several days i used germ killing hand wipes to wash down the nightstands and lamps – i’m pretty sure they haven’t been dusted for quite a while. i always wipe down the remote control and do my best to avoid using land line telephones at hotels (call me a germaphobe – i’m not ashamed). unfortunately there was a message light on our phone. the phone was noticeably dirty but i bravely pressed the button to find out who the heck had chosen to track me down at the holiday inn instead of my cell phone number. much to my dismay it was the hotel manager calling to welcome us to the holiday inn riverwalk. the end of her message was apparently cut off – i gather she was in a hurry to “make the rounds.” if only someone had thought to come around and clean the telephones. gross! the bathroom wasn’t much better but to be fair i have seen far worse conditions elsewhere. the corner of the shower had a small red stain (rust or possibly bacteria growth). the corners of the bathroom were dusty. if we were there for vacation i would have left promptly. but i put on my “camping mentality” and reluctantly decided to rough it for a few days. after all we didn’t spend much time at the hotel. the view from our room was made up of industrial rooftops “decorated” with a collage smashed glass – reminiscent of brown beer bottles. obviously the holiday inn cannot control the eye soar view of property that doesn’t belong to them. i imagine there are plenty of other hotels in the area with the same view. that said i doubt there would be much desire for anyone to spend time on the balcony during the texas summer months. by the way this hotel does have a very small pool which appeared to be well maintained. we did not partake in any swimming activities. they say crickets are good luck. if that’s your belief you will be in good company at the holiday inn riverwalk. we were greeted by the hoppy lucksters on the morning of our scheduled departure. as the drapes were pulled open i spotted something on the floor who seemed to shy away from the sun rays. it scurried under the sofa before i could identify it. it turned out to be a texas-sized cricket who hopped out to wish us farewell. after inquiring with other guests in the elevator i gather that crickets have been spotted all over the hotel. even the rooms on the top floors have crickets though they may not come out until night. let this be a warning to all “campers” at the holiday inn riverwalk – don’t forget to wear your shower shoes and carry a flash light at night. valet service is available but i recommend parking in the attached garage. the garage elevator connects to the hotel. self-parking costs $-- per day. considering that the garage gate attendant was only on duty - night out of - i’m guessing that a lot of folks got to park there for free. the holiday inn is not my usual hotel of choice though i have stayed in some very nice holiday inn is and im not opposed to trying others in the future. for business i usually stay at a hampton inn courtyard or residence inn. there is a marriott courtyard next door but based on the tripadvisor reviews i don’t think it would have been much of an improvement over there. next time i may consider staying at omni la mansion del rio. that hotel was beautiful and seems to get great reviews. my san antonio restaurant reviews (all are vegetarian friendly by request)… casa rio – a bit spicier than im used to. very good food and service! mi tierra café & bakery – excellent food pastries service. they make the best margarita i’ve ever had (we ordered - pitchers to share). we enjoyed dinner here and then returned to the bakery several times. delicious! spaghetti warehouse – decent food if you’re craving a very casual italian. it wasn’t all that i had experienced at another location many years ago. hard rock café – typical pretty good. ritas on the river – great for people watching. geared toward family fun as they have a caricature artist mariachi band and balloon twister (for the kids). if you like your margarita served in a traditional margarita glass you’ll have to order the “jumbo.” i ordered a small don juan margarita ($--) on the rocks and it came in a plain lager-style glass – a little too sour for my taste. mcd is - hardly texas cuisine but it may be nice to know it is within walking distance of riverwalk and the alamo. dollar menu not available at this historic location. also i was surprised that the - entrances had steps (no handicap- stroller access visible to me -- but perhaps i just missed that).',not_happy
id13334,' i just completed my second stay a the park hyatt and like my first stay virtually everything was perfect. room was ready early and while called deluxe most hotels would call it a suite. i called for a couple of champagne glasses and boom they were there. i never saw a line at reception; whenever someone arrived an employee arrived to take care of them. the location is a few blocks from the k street corridor from georgetown and from foggy bottom. from national airport it is a -- minute taxi ride. also the blue duck tavern in the hotel is one of dc is better restaurants.',happy
id13335,' very nice hotel with an excellent location perfect nice rooms with very good beds morning breakfast is simple but more than enough subway stations not even --m away from the hotel so for moving around what can someone ask more surely a place where i will return',happy
id13336,' i stayed in the dana hotel for - nights in june ---- and really enjoyed it. i really enjoyed the contemporary architecture and was really pleased with the comfort of my room. it was well equipped : large bed large tv large bathroom and a wonderful sound system for my ipod (zeppelin from bower & wilkins). breakfast was a bit disappointing but the restaurant was fabulous...anyway due to a central location in the loop it is not difficult to find a good restaurant in the neighborhood... to conclude i spent an excellent stay in this hotel and feel sure to return there asap...',happy
id13337,' nice little hotel in a great location. not -* but then youre not paying -* rates. clean friendly staff and an easy - minute walk to union square.',happy
id13338,' the location is great and the rooms are very nice and quiet. rates are a bit pricey but for downtown chicago they are fair especially if you get the parking package . rooms are ample size. the bathrooms are spacious. we used to stay at another downtown hotel that was very nice but their bathrooms were tiny. at - ft - inch and --- lbs at -- yrs old it was getting harder to navigate the toilet paper holder shower-tub combo while taking a seat. not so at the conrad. separate throne room separate tub and separate shower. beds are very nice with huge down pillows. staff was always helpful and polite. the terrace bar & grill is a nice place for cocktails and appitizers (could make a meal out of some of them).',happy
id13339,' stayed at the tremont a few weeks ago and must say that it is a fantastic location with a good price for the area. the hotel was somewhat old and had a very slow elevator but served my needs. the beds were solid as a rock which was uncomfortable but that is the worst thing i have to say about the place. they are near the subway and the miracle mile. stop by pippins pub a few blocks away if you get a chance - and have a hot dog next door!',not_happy
id13340,' my partner and i stayed at the end of april in this hotel. the hotel is situated in a good location especially for broadway and times square. the hotel has an impressive exterior and a beautiful eleganty designed entrance hall. the reception staff were very helpful and courteous during our stay. our room was fairly high up with an unpleasant view of an avenue but in new york youre only in your room to sleep and we got our best sleep ever staying here. the room was on the small side for new york but the bed was one of the best we have tried and we have tried alot of beds! the bathroom was lovely and the shower was great for shower voyeurs. it was sort of fixed to the end of the bath so that if you had a bath you could watch your partner shower. those that have been will know what i mean. hotel facilities are what you would expect for a new york hotel of this standard but the toiletries were nothing special. we went to the red diner next door and found it filled a hole however we found nicer places than this for our breakfast. new york is excellent and we will definitely go again. we highly recommend the comedy cellar for a great night out central park - the squirrels are so tame brooklyn bridge and brooklyn for the sunset view of manhatten. we enjoyed our stay at the sofitel and anyone who stays there will have a pleasant time but we find it hard to believe that it is no - in new york.',not_happy
id13341,' the only good things i can say about harborside inn boston is that the room was clean and it is in a convenient location to the waterfront. we travel a great deal and the staff was probably the most unhelpful we have ever encountered. today i asked if they could provide driving directions to the jfk museum. the woman at the desk on a personal phone call just answered no . that was it. we had other similar encounters with this unhelpful staff and also observed others. the hotel has no parking and the recommended parking facility was a few blocks away and quite expensive (about $--.-- for two days - with the discount!). when you arrive there are no directions regarding where to park to check in what to do etc. no staff member offers to help with your luggage or provides any guidance whatsoever. we saw the person checking in after us actually receive a parking ticket from an unsympathetic meter maid. if you are planning to stay in boston near the financial area stay in the marriott instead. by the time you pay for parking the rates will probably be very similar. dont travel to boston on vacation if you are looking for nightlife other than bars. there is not much else to do once you take one evening boat cruise. in addition good manners do not seem to be pervasive in boston. very few people every say please or thank you .',not_happy
id13342,' we travelled from fort lauderdale to chicago for the new year is weekend. we could not have been more pleased with the westin chicago river north. we were in chicago in may ---- and stayed at hotel --. no comparison. the westin is so much better. cleaner better elevators nicer lobby better rooms. new year is eve the security was tight so no one that wasnt staying at the hotel couldnt get to the elevators. great location as we walked to marshall-fields the ford theatre and pretty much everywhere we wanted to go. and only - blocks to lou malnati is -some of the best chicago deep dish pizza! will definitely stay at the westin chicago river north again.',happy
id13343,' had to be in indy for two nights due to my husband is surgery. suite was very comfortable and clean. the price was excellent for the amount of space and the location - right across the river from the vamc. you dont get housekeeping every day but that was fine with me ~ just didnt know that ahead of time. i felt very safe the second night when i stayed alone.',happy
id13344,' top! friendly people - superb bar - concierge very helpful - great rooms - breakfast staff sometimes not fast - convenient location walkng distance from convention center',happy
id13345,' we stayed at this lovely hotel in aug -- with our family of - kids. we had - suites which were adjoining and perfect for our family. they were newly renovated and in excellent condition. the bathrooms are new the beds are fluffy and fresh the staff was friendly and accomodating. we had excellent service the valet inparticular was so helpful with our car always going in and out in the city. the location is excellent in the city right off of michigan avenue. could not have had a better area in the city. it was very residential but accessible to all. the pool was great for the kids and room service was always good. we felt so fortunate to have found this great spot with our big family! we would def go back!',happy
id13346,' although we live in philly -- minutes from the stadium itself to avoid traffic and to make a day of it when seeing the great philadelphia phillies we stay at the stadium holiday inn one block from the ballfield. as a guest we get free parking in the hotel lot which knocks off $-- to $-- off the price of the hotel. it has a few upgrades this season with nice renovations and nice clean rooms. and you look out your window and see the lit up stadium all night long. it has a nice sports bar there too usually filled with phillies fans. as a lark we even go across the street to the turf club to wager on a few races the afternoon before the game. the best thing is after the game you dont have to sit in your car for -- minutes to an hour to get out of the ballpark is parking areas and on the road home. just walk a block to your room and take it easy. well be back twice next month.....',happy
id13347,' a recent trip to chicago for a long weekend (thurs-sun) found us at this embassy suites. we found the rooms clean and spacious and the staff very friendly.. this hotel is a short walk (--- blks) to navy pier and likewise to michigan ave. the complimentary hour and free breakfast was a nice perk hour had a fairly long line but it went smooth. i would definitely recommend this hotel to others.',happy
id13348,' super friendly staff great breakfasts easy with kids large rooms hot showers---cant beat the value but i would stay again at a higher price. ask for the lobster tacos from reuben at the restaurant grab a paper and sit outside at the sidewalk tables quiet street but easy to get a cab central enough to go to lululemon a block away or hugo is for dinner. book it!',happy
id13349,' very nice clean place. clean rooms. great price! i really liked it my one problem was that we stayed across from the pool so at night when we were trying to rest all you can hear is marco polo and in the middle of the night it sounded like a herd of cows were above us. but othere than that it was a nice stay',happy
id13350,' i had a great room at the w hotel when i went there on business. it was spacious and clean and had a lovely ambient atmosphere. room service was great as was the blue fin bar. staff were accomodating and friendly. as a matter of fact i left my purse in a cab and the doorman ran after the cab until he was able to retrieve it......now that is service! i would definitely reccomend this hotel to young new york first timers as it is the center of everything! although possibly not to everyones tastes...quite young and funky. very similar to malmaison in london.',happy
id13351,' had reservation for - nights only stayed one night. good location in downtown charlotte. check in went fine valet parking professional staff. i do not like the sink out in the bedroom and not in the bathroom. it is very inconvenient when one person is sleeping and one is up. my room had a wonderful view of a flat roof and a-c units. after leaving my room at -:-- am to go to work i returned to my room after -- pm exhausted only wanting a hot shower and to go to bed. i get to my room and my key did not work that happens so i truck down to the front desk and get it re-keyed (great front desk staff). i get back to my room open the door and housekeeping had not cleaned the room. i just packed my bag checked out and went back home. next time i will just plan on making the - hour drive and save the money on the hotel.',not_happy
id13352,' i spent two days at the padre trail inn with my adult children we had to laugh to keep our spirits up. this place is fairly clean but a dump. ants in the room woke up sharing my bed with them. the rooms are all designated as non-smoking but to get to your room you have to crawl past the other guests smoking on the stairway. the television was on the blink the water in the shower had no regulator (hot one second cold the next). the cost to stay for two nights was close to $--- and that was at least $------- too much. definitely not worth the money!',not_happy
id13353,' if you are looking for a hotel in the times square area i think the w is you best bet. the rooms are modern and comfortable the entrance & lobby are trendy and staff is very friendly. some of the other hotels in the area (although i have of course not been to all of them) fell ---- is worn and in desperate need of a renovation. the w on the other hand feels modern (i the ipod docking station in the room was nice touch).',happy
id13354,' this hotel is in a great location and does provide good service but so do the other hotels in the same area and they do not charge an excessive admin fee for services that they advertise as complimentary in fact they do not charge a fee for service at all. let is face it when you pay upwards of close to $--- a night for a room you expect some service. no other hotels charge you for wi-fi they advertise as complimentary or for in room coffee or a newspaper they put at your door most class act hotels providing such types of services do it as a class act they do not charge you for it. many people do not even use these services yet they pay for them anyway so the hotel is making out like a fat cat. not to mention many of the websites you book with have already charged you this fee before hand. the hotel itself is a mid-range hotel in union square i would rate it no more than a - star hotel. do yourself a favor for less money same area and same service without being charged stay at the serrano...other comparable hotels in the same area in the same price range and service but not charging you the fee are the prescott the intercontinental mark hopkins the hilton union square the sir francis drake hotel union square kensington park or the chancellor hotel. i will no longer stay at this hotel until they change their policies of charging for services that other hotels in the same price range provide for free. collectively as travelers we can make a stand and show them we wont tolerate such a rip off maybe theyll get the message at some point.',not_happy
id13355,' nice hotel and good location. a short walk to time square and the subway stop. rooms were clean and not as small as some rooms i have stayed in nyc. the rates were reasonable as compare to other hotels. would stay here again.',happy
id13356,' the london is our hotel of choice when visiting new york. theyre not only nicely located but also offer fairly big rooms. the bar has quite a variety of snacks. the restaurant run by gordon ramsey offers some nice food if you like to have some proper dinner. some of the rooms are a bit older than others but all ive seen so far are absolutely ok. the small business center that offers some computers and printers did unfortunately not work that well but the concierge always helped us with printing when needed. another big plus is the avis pick-up location right next to the hotel.',happy
id13357,' we booked - nights online i have - adult children they gave us a room with - dbl beds ;my son the football star had to sleep on floor first nighttiny dinky rooms veiw was of back of hotel### ---that not all---during first night & every night we were there the fire alarm went off announcing ---please evacuate-- yea--after the first night they changed our room & gave us comp breakfast-- well this alarm went off every night we stayed there--- moma here was soooo pissed by chekout wen i complained at fr. desk i said i booked this hotel to get some sleep ----- they told me they could not refund my $ cause i booked online--i said -u dont have to pay the online agency--i got refunded but if my wheel didnt skweakk- i would not have gotten any -- grease----have a fab day---',not_happy
id13358,' i had no problems with the rooms. just a little worried about leaving my car in the parking lot and spots were very hard to come by. the room was ok (- on a scale of ----) breakfast the same. i just expected more for the price and hotel chain. i had no issues but will try another hotel in the area on my next visit',not_happy
id13359,' i stayed here for one night on a last second business trip. the staff was great. the room was a nice size and clean. great location. i will stay here anytime im in town.',happy
id13360,' just returned from a - night stay at the prescott. we arrived much earlier than the -pm check in time and the staff was friendly and held our bags until we returned later that afternoon. upon check-in we received a corner room on the second floor. the room was clean but a little small (disclaimer- we stayed at the ritz carlton the previous two nights and really no hotel can compare with their rooms services amenities etc). the aveda bath products were a plus however we noticed that some of the wallpaper was peeling in the bathroom. the bedding was very comfortable but unlike most hotel rooms the t.v. stand was not placed directly across the foot of the bed but was instead placed on the right hand side of the foot of the bed so you had to turn your neck to watch television. overall the service was pretty good however one night we were awoken at - am to a very strong chemical smell. we discovered that a maintenance worker was painting a wood floorboard next to our room and we had to call downstairs to have the problem solved. the rooms are close to each other so we could also hear the same maintenance worker pounding and making noise with whatever tools he was using. this was very disconcerting and stressful as it was -am!!! ive never heard of a hotel where people do work during these sleeping hours. the smell of the lacquer or varnish which was seeping into our room gave me a headache and almost made me vomit. that said however the rest of our stay was pleasant. location is convenient (couple blocks from union square) and we hear that their restaurant postrio is very popular although we did not try it. overall we probably wont stay here again.',happy
id13361,' location was good rooms were a good size very clean although a little sparse. the bathroom was luxurious and very modern. the lobby was dark at commented in other reviews but this didnt detract from the ambiance of the hotel. saying that however the prices at the lobby bar did which clearly put other customers off as it always appeared empty. we drank in there once but as we were alone it felt a little flat. considering the calibre of hotel the hotel staff (apart from housekeeping) were less than attentive or friendly. another reviewer commented that it felt you were putting the staff out by requesting anything and sadly this is the case. (in our case it was only to ask the price of in room wifi and to reset our electronic room key so we werent exactly asking for an upgrade!). our experience was such a shame as management have a superb product in the hotel which is unfortunately let down by the staff. as stated the hotel is fab and was a great base to discover new york due to our experience with the staff however i would be reluctant to recommend this hotel or return.',happy
id13362,' the luxe is well located at the northern entrance to la on sunset blvd & san diego freeway. bel-air and beverly hills to the east & brentwood santa monica & pacific pallisades to the west. the getty centre sits on the hill above the property. the top notch renovation has produced a contemporary semi-resort hotel with spa. service is friendly and professional - no request is a problem. we had an executive room - very large with desk lounge area and a private terrace. it could be a little noisy (facing the freeway) - but there are plently of room options and this was not an issue.',happy
id13363,' pleasant stayaccomodating staffwe had - rooms- adults each. great breakfast on real plates and cups not paper. any questions were taken care of at once.',happy
id13364,' im in san franscisco about once a month for business and enjoy a close walk to work plus easy access to the city. and of course a great night sleep. this property is near union square cable cars to the wharf and great restaurants(love colibri try it no disappointments especially if you are a tequila aficionado). the rooms are stylish warm and welcoming service is great and staff very professional. the rooms keep me coming back to any kimption property because the beds are so amazingly comfortable you cant help but sleep well. i always have a great experience here as well as most kimpton hotels. thanks for another great week!',happy
id13365,' hotel is very comfortable and has all the amenities i would expect. it is situated in a perfect position the trolley cars pass right at the front door and for a small fee you can buy a three day pass and theyll take you wherever you want to go. union square is only about half a block away. we found most things very close by or within very easy reach.',happy
id13366,' ive stayed in a lot of the chain names in nyc because you trust them to meet standards. but the costs make you gasp. this was the same service the same high-quality room and the same safe location on a bargain price. our travelzoo promotion even included a metro card which handled all of our sightseeing on the first day. morgans is a gem and i plan to return.',happy
id13367,' this hotel feels new and the staff is very nice. i love the lobby with the fireplace and the hotel is within walking distance of some great places to eat-shop. the room was nice and the bed very comfortable. nice option.',happy
id13368,' very nice stay. located close to the metro and the white house. not a lot of restaurants located close to the property. we had a - bedroom - - bathroom suite. it was very clean and well decorated. full size kitchen and washer and dryer. it was a great deal for the time we stayed in dc (during the cherry blossam festival). the staff was very helpful as well. only con we encountered: they have a very small continental breakfast from ---- on the weekdays. we went down to the cafe area at -:-- and everything was already put away. would recommend.',happy
id13369,' i have stayed at this hotel - or - times. sometimes for business but mostly for pleasure. it is my hotel of choice in the westwood area. a really cool boutique hotel that is different from the big name brands. i really like the breakfast in the restaurant. i always get the - egg omelet for $-- plus a plate of fruit for $-. also the small bar always has nice people hanging out there. the bartenders are really friendly and very helpful. the front desk is very responsive and will go out of their way to make sure your stay is pleasant. also the doormen are very friendly. you can easily walk over to westwood village where there are a lot of dining choices. i really like the coffee bar and newspapers available in the lobby in the morning. always a very friendly group of guests that stay here.',happy
id13370,' wow. where to begin? dont be fooled by the relatively good location of this awful dump. ive been to more than -- countries and stayed in some terrible places but this was the worst. bedbugs unhelpful staff putrid bathrooms and the rattiest carpet you can imagine await you. my wife son and i arrived at midnight and checked in. when we got to the room we were horrified but we were told there were no other rooms available. so we toughed it out got up at -:-- and started calling other hotels. by --:-- am we were checked into a nearby sheraton. no hedging here--dont stay in this place!',not_happy
id13371,' this hotel is so dirty. we booked this hotel because of it is proximity to cbs studios for the price is right. we ended up having to sleep out on the street to save our place in line for the show and i cannot tell you how grateful i am! very sad when one would rather sleep on the street than in this hotel. we used the room to go to the bathroom and shower. the shower was disgusting. there was mold and mildew on the walls and all over the shower curtian seems that the owners have never heard of tilex let alone bleach. i sat on the bed which is rock hard and the room had an odd undescribable smell and we had a non-smoking room. they do not leave you any complimentary shampoos or lotions so if you do decide to book this hotel bring your own. but my recommendation is that if you need a hotel close to the cbs studio read the reviews for the gardenhouse inn or the farmers daughter -- theyre just as close.',not_happy
id13372,' valet parked - very efficient and friendly staff got us quickly off the street! was offered a room upgrade to the --rd floor for no additional cost! close to rockefeller center grand central & -th ave shopping! the friendliness and helpfulness of the staff really caught my attention! well run hotel!',happy
id13373,' the staff at this hotel is actually superior to the facility. for $--- a night this was the smallest room we have ever stayed in. we were stunned. we actually had a larger room in downtown new york (and the rooms there are incredibly small). the air conditioning only worked after the staff removed the battery from the ceiling device which forces the air off unless a person is in the room. unless we left the air set at -- degrees with fan on constantly it was unbearable.',not_happy
id13374,' front desk staff keeps eyes down and does not greet anyone coming through the front sliding glass doors. as we relaxed in lobby chairs each afternoon we watched a homeless man enter the building go to the lobby bathrooms to use for shaving and other activities for ----- minutes with no interventions by security or front office...probably because all of their eyes are down or they are busy talking to one another instead of greeting the guests or watching who comes in and out of hotel. the restaurant urbane was fabulous with great food and service. the coffee bar staff was pleasant and they make an excellent coffee to accompany homemade bakery items from urbane. i recommend umi and wild ginger in seattle along with urbane in the hotel! location of hotel is great...a nice walk to restaurants and pike market. the spa is nice but confusing on use of spa services vs. pool-locker area-steam room....so many kids running around crazy that is was difficult to relax. plus we were suppose to have an early check in but no room available. they took our phone number and stored our bags and assured us they would call....no phone call for - hours and when we arrived back at hotel after shopping...they had dropped they ball and the new eyes down front desk staff knew nothing about us????? oh boy...next time we will stay at one of the boutique hotels like alexis or hotel ---- possibly even four seasons on the water...but probably not hyatt at olive -. we would go back for coffee urbane...but what a nice expensive shelter for the homeless..thanks hyatt.',not_happy
id13375,' i have never felt the need to write a review but our experience at the capital hilton was so bad i am compelled to do so. my husband who is a hilton honors member hosted a conference there this weekend for -- people and was embarrassed by the treatment and service in all aspects.',not_happy
id13376,' while i can say nothing but wonderful things about the view the location and the cleanliness i would not return to this hotel. the lobby and the pool area are beautiful but the rooms are no more than anything youd find at a holiday inn express with probably the same decorator! along with the outrageous price of the room self-parking is $---day; internet is $--+-day; no breakfast; on top of all this they charge $- for every local call! as far as i could tell the hyatt did not have the free shuttle that our friends had at much less expensive hotel. beyond the outrageous prices our stay had other issues. when i pay over $----nite for a room i dont think it is asking too much to have a hot shower and a quiet night is sleep. we stayed - nights and took cold showers every day. after about -- minutes the shower would turn scalding hot. would not adjust to warm; just cold or hot! i did report this to the front desk after the first day but she did not seem the least bit concerned. apparently this hotel is christmas party central. im no scrooge....i love a christmas party unless im trying to sleep at -:-- in the morning and the party has moved to our floor. we called the front desk and the party continued at least until -:am. when i finally was able to fall back asleep. upon check-out i spoke with a manager and told him how disappointed we were with our stay and expressed that i thought the charge for the internet was outrageous given the price of the rooms. he said that they are comparable to other full service hotels in the area. bottom line is this......full service hotels are only full service if you have your wallet wide open! my future stays will be at a non-full-service hotel with breakfast free internet free parking free local phone calls hot water a quiet night is sleep and a complimentary shuttle. maybe hyatt needs to re-evaluate what full-service really means.',not_happy
id13377,' omg run unless you are used to living with roaches and run down old everything! this is place hotel furniture goes before the landfill. very gracious about a quick refund and that was appreciated so - on service!',not_happy
id13378,' pros: town lake view rooms are recently remodeled and nicely appointed couldnt hear other occupants through the walls. friendly staff. free secure parking. cons: while bathrooms are not of paramount importance these have not been renovated in conjunction with the rooms. they are truly dismal. there are no exhaust fans in the bathrooms. our first room had a dark crack running the entire base of the toilet and another dark crack running across the sink. when we asked to move or be upgraded management was very accomodating even giving us a discount. our second room while larger again had a bathroom that had not been remodeled. grout lines were large uneven and dingy. the silvering on the mirror had deteriorated on a large portion. when registering i signed up for a free immediate membership to their priority club to receive free local calls. check your bill carefully - - i had to request local call charges be removed which they did. with this rather prime location this could be a class a property if theyd just put a little more work into it.',not_happy
id13379,' we had a wonderful stay at the le parker meridien. from our arrival when the bellman who was very busy made sure to tell me how to get to reception and follow with our bags a few minutes later when he was able to get the group e was helping taken care of. the front desk staff was also very nice. we were upgraded to a deluxe room and it was huge not only by ny standards but any city. bathroom was tiny and lighting not great but other than that it was a nice room. towels were newer soft and fluffy amenities were good. what really stood out was the concierge staff. i have been to new york ---- times before and have family that lives in the city but always check to see what is recommended. they definitely steered us perfectly! i appreciated that when we asked about going for a drink or a place for lunch they took time to ask a few questions to see what we would be interested in and gave very thoughtful suggestions. we had our - year old daughter with us and everyone also made an appropriate fuss over her. it was a nice grown up hotel where she felt very comfortable. definitely on our return list! i was also surprised at how quiet the rooms were especially considering we were on a lower level. we have stayed at the soho grand st. regis helmsley park lane and other places in nyc but for the price this was a great value.',happy
id13380,' just stayed for - days. service was exellent. dined in balsam which was very good. one spa session which was also very good. i would recommend this for business travellers and for people on vacation as it is a good location for shopping dining and other chicago attractions...',happy
id13381,' i enjoyed a four night stay here in nov ----. the two room suites with - tvs refrigerator microwave couch & large work desk provide all the space & comfort anyone really needs. the entire staff from the airport van driver (jay) the front desk staff and the restaurant crew were uniformly pleasant and helpful. the excellent free hot breakfast buffet is a real treat. the location is convenient to the airport and for those who prefer not to drive there is easy local bus service to tempe the zoo downtown phoenix and scottsdale. very reasonable rates available from priceline. recommended.',happy
id13382,' it is a good location however it is very noisy at all hours. bring ear plugs if the sound of traffic bothers you. the room smelled so perfumey that i went into a gigantic coughing fit. my husband walked over to walgreens to get me a cough drop. finally we realized it was the bed covering and we threw it in the closet. i suspect they spray the cover with perfume or cleaner rather than wash it. the room still stunk like must but was at least tolerable. the tv didnt work and neither did the lamp nor the lights in the bathroom. there is also no ice machine but there is a microwave and fridge. the desk chair was in very poor condition and basically unsittable.',not_happy
id13383,' it is an ok hotel but the rooms were small. we had a suite the first night and the bathroom drains smelled so bad we had to keep the door shut and request a new room the next few nights. the next room was down the hall facing the front of the hotel so there was an overhang that fronts the lobby. the overhang was used for other guests empty beer cans and cigarett butts. that was room ---. so needless to say when my daughter pointed it out i was a little disappointed. it is as if know one from the hotel has ever looked out these windows to see the garbage. minimal sound proofing between the rooms and the worst is the slamming of doors from the hallway. it might be fine for a business hotel but is lacking for the family and is very average in my book. the front desk staff seemed great and very pleasant.',not_happy
id13384,' booked - nights stayed -. the lobby is ok but the hallways-rooms are outdated --s-looking bland and depressing not in the old-style charm way! the mattresses for both beds were thin cheap uncomfortable and sagged in the middle. this hotel has to be --star on location only because the hotel itself is not worth the price. the staff were friendly at checkin-out and in the restaurant. it has valet parking (with daily fee) with unlimited checkout of your vehicle. did have a view of the hollywood sign but over rundown looking roofs and alleyways.',not_happy
id13385,' great location. only a short walk to wharf. check-in was fast. stayed for one night with some friends. there are nicer hotels around if you want to stay for a longer time in sfo',not_happy
id13386,' the park south got very good reviews here so we decided to give it a try. first impressions are not encouraging. although the lobby is neat and orderly it appears to be a run-of-the-mill hotel in mid-town manhattan. nothing too objectionable nothing to write home about. these impressions were only strengthened by the rather clunky elevators on the way to the room. and that is where the run-of-the mill stops and the excellent begins. it is quite obvious that the park south has recently been renovated. the rooms are wonderful well appointed roomy for a new york space and very well appointed. the full-sized beds are of very good quality. if youre sleeping alone the size wont bother you if youre bringing someone with you... well it could be a little cramped. the breakfast is included and it also affords very good value. it is got all the basics covered and the orange juice actually tastes like oranges; a definite plus. service in the breakfast room is good without being overwhelming and if you get there late be prepared to wait for a table. the park south is located on east --th street in what is variously known as kip is bay murray hill or curry hill (for its abundance of indian restaurants). if you like that part of town then the location is just perfect. if youre looking more for the times square and broadway experience then this hotel is still close enough to be convenient but you will not be getting the full brunt of the great white way is noise. there are any number of good restaurants within easy walking distance including vezzo (for pizza) wolfgang is (for steak) and blue smoke (for modern bbq). prices for the rooms vary greatly depending on how far in advance you make the reservations so it pays to plan ahead. all in all an enjoyable place.',happy
id13387,' right in the heart of downtown philadelphia within walking distance to practically everything! great customer service! their in room massages are definitely recommended - absolutely fabulous! theyve got a nice little free wine tasting from ---pm in the lobby. the restaurant there looked great - we didnt have a chance to try it but we did sit at the bar for drinks. we will definitely be back!',happy
id13388,' an old converted bank building just up the street from the inner harbor. easy to get to driving valet parking makes unloading and checking in a breeze. very personable staff. attractive rooms. going for flat screen tv is on walls made living room tv watching layout a little awkward but a nice suite. a-c wasnt working real well but we didnt know this until after we returned from dinner and then the hotel wasnt able to get it checked before bedtime. they volunteered to discount the room. so while we had to open the windows which didnt work all that well overnight and listen to baltimore sirens it was ok. would recommend a lower rather than higher floor. nothing to see higher except pigeons and abandoned buildings. good complimentary breakfast. very convenient to inner harbor.',happy
id13389,' hotel very handy to all the tourist attractions and shopping and whilst it was very clean (our room had been recently refurbished) we were slightly disappointed that there was only a bedside table and lamp on one side of the bed even though there would have been room for them on both sides the bed however was very comfortable. although the hotel is situated in a busy street the room was very quiet no street or traffic noise. there was a lack of shelving in the bathroom again even though there would have been room for some the basin was free standing there was only one small shelf above the toilet but this was taken up with towels etc there were no hooks or rails to hang your bathrobe or clothes on. another disappointment was that we were quoted the rate by phone but were not told there was a long list of taxes to be added on top of the price. breakfast was included in the rate (which is great in a strange city when you dont have to go out looking for somewhere to eat first thing in the morning) and was a perfectly adequate continental style breakfast self help. the staff (desk cleaning and bag checkin man) were very friendly and helpful and the conecierge arranged our airport transfer which arrived very promptly and delivered us to jfk in good time.',happy
id13390,' room is gorgeous with the finest linens and and luxe amenities. floor to ceiling windows offer incredible views - ask for downtown view. top service. one feels very pampered here in an understated way (very un-trumpish).',happy
id13391,' the front desk clerk was very rude on the phone and in person. lashona i believe was her name was not helpful to say the least and seemed she had other priorities that were more important then to help her guests.... it was the most unprofessional i have ever seen a front desk clerk act at a holiday inn!',not_happy
id13392,' the renaissance is located in the hearth of the city. located just a couple blocks away from one of the main stations; the hotel is easily accesible from both intl. airports around washington dc. in the area you can find the best stores to do shopping the expensive jewelry stores near white house and the best bars to go to after a long day of business and conferences. the conference floors are located in the two lower floors and in the lobby you will find a starbucks. for the price paid the hotel was superb. ps: they are renovating the -th. floor (july ----) and they have wonderful fares for rooms with great view from the -th. floor.',happy
id13393,' i hosted a birthday party for approximately -- guests in a room to the side of the bar. it was a great success with excellent food drinks and a lovely setting with a candlelit room and fireplace. the bar manager and waitress assigned to our party were phenomenal and made everything seamless the whole night. the excellent service us to relax and enjoy ourselves while always having food-drinks as needed. everyone had a great time and commented on what a great setting and good service we had.',happy
id13394,' i stay in charlotte frequently for business and have stayed at the hilton in the city center at least -- nights or so in the past few months. the quick summary - strengths: good service excellent location. weaknesses: rooms healthy choices on the menu. i have found service at this hotel to be very good and the location very central to the city. the westin actually has nicer facilities and nicer rooms but this hotel is in a more convenient location. it is closer to restaurants and the major banks. the hotel is also conveniently linked in to the network of sky-bridges that connect many of the major buildings in the city. the hotel has been remodeled and the public areas look very nice. the rooms in spite of the remodel are very average though nicely decorated. the menu is very limited for the health conscious particularly for a four-star hotel. the menu needs an overhaul. they need to improve their veggie and healthy offerings.',not_happy
id13395,' i stayed here in late march for a business conference. once you enter the lobby you get an idea of how nice this place is going to be. i was pre checked in so all i had to do was grab my key off the wall next to the counter. the room was spacious with a nice view of a garden. it looked like it had a nice outdoor area but there was pretty severe weather at the time so nobody was outside. received two free drinks every morning which was a nice and unexpected perk. there are quite a few restaurants within walking distance and the hotel provided umbrellas for all to use. had some local beer at the hotel bar where the staff was great. my only gripe was that they closed at -- on the dot. also the business center computer would not print my boarding pass for some reason.',happy
id13396,' this was booked as a group stay and as a group we were requried to stay at this property. the hotel its self needs some upgrading. the room we staid in looked like someone took a crow bar to the door. the hallways had wet spots in the carpet due to a rain the night before. the cont. breakfast was really poor some small muffins and bad coffee. as for the check in - check out process it was fine. nothing to brag about but pleasent until i got home and noticed i had been charged on my debit card - times for a one night stay. needless to say this caused havic with my checking account. i called there accounting dept. and was assured this would be taken care of. but insted of crediting me back the - addtional nights they charged my card again and again as if they didnt know what they were doing. ( and then tried to blame it on my bank) $---.-- + for - night. after going thru several phone calls faxes and trips to my bank along with not being able to get to my direct deposit pay checks becasue they were being eaten up by nsf charges. after - weeks (plus) i received a check for the nsf - room charges. i do alot of bill paying through my acount and - of them bounced before the bank could catch them and pay them for me. i asked this hotel to write me a letter in good faith stating this was not my fault and they take full fault for this action . they refused i missed several hours of work and spent alot of my time trying to get this strighten out. i will say this they did comp. me for my - night stay but thats only because i asked them to. i honesty dont think they would have if i had not asked. they really acted like they were put out and i should not have used my debit card to begin with.... well guess what they except them!!! oh yeah .... the manager what a joke we would not even take my calls he hid behind his accounting girl. i would never stay at this property again nor would i promote it!',not_happy
id13397,' my business deal didnt pan out so the business part of my trip was cut short--but to move my flight up two days it would have cost me $--- so i opted to stay. i didnt want the type of dingy hotel room i had in casper wy so i drove down to denver for my flight and paid $-- more a night for a much better hotel and experience than i had up there. i love their rooms here--very spacious clean well-equipped for internet and tv (lots of channels) plus all the amenities i would need to camp out for a couple of days (refrigerator mw plates-silverware large shower etc). the staff was very friendly and helpful including good tips on which restaurants would deliver good food. the shuttle picked me up from the car rental place which saved me the time and hassle of taking enterprise is shuttle to the airport and then having the hyatt house shuttle pick me up there (enterprise wouldnt take me to the hotel obviously). in the morning the shuttle driver also took me to the starbucks - miles away! (i didnt have to ask either--when i asked if there was a sb nearby they told me where it was and offered to take me if i didnt have a car) they have a security guard on at night and they periodically patrol the lot so that is great if you have a car. i slept in so i didnt experience the breakfast but a couple of other guests told me that it puts to shame the fare you get at a typical breakfast-included hotel. overall a very comfortable and homey place to whittle away a couple of days. and because i really wanted to be home with my family homey was exactly what i needed to make the wait much more bearable.',happy
id13398,' we finally got to the donatello’s reception desk after a long trip through the pouring rain with way too many suitcases to carry. the receptionists chris and may made us instantly forget about the whole hassle! never experienced such a warm welcome in a hotel before! we immediately felt at home. our room at the donatello’s was just excellent; comfortable bed sound proof room impeccably clean excellent heating-cooling system convenient bathroom and some extras that we appreciated very much: tv-set radio-cd audio system wireless internet access terrace (!) in the morning you can go to the donatello’s lounge to enjoy some coffee tea orange juice and pastries that are really sufficient to get you a kickstart. apart from the fact that the donatello’s is located in the very heart of the city (a few steps from union square) this is a highly recommendable hotel just like that! believe you me we are very critical hard-to-please customers and hotel guests but us going to san fran from now on means booking a room at the donatello’s. this hotel means quality true hospitality and everything you could wish for. isn’t there really nothing on the down-side we could think of? perhaps… we don’t think that the donatello’s restaurant is worth the effort…',happy
id13399,' this was are first visit and it was very disturbing. we were very unsatisfied we had to keep requestings things to be fixed and there was supposed to be - beds and a rollaway bed for - adults we got nothing and had to share the little beds which was very uncomfortable.to add insult they took us - a suite that had - bed and a let out couch as if we were stupid and didnt know are measurements. the tub look like it had been walk on with black tar toilet kept messing up door would not stay secured and had to keep slamming it had to keep asking for towels and wash rags and for ---.--$ a night we did not have a refrig or micro and when they gave us the frig it was dirty and set on the floor and the blding was under some kind of construction the elevators was scary and we would walk down stairway and the ice machine was broken customer service was very uncaring i wouldnt send a homeless person there. jose rosalind and wendy you know that you guys are ripping people off. god sees all! oh by the way you are days hotel not days inn',not_happy
id13400,' this was our first trip to ny for my daughter and i. we stayed for - nights. we wanted an older style hotel with character that is well maintained. the new yorker fits that perfectly. check in was fast and easy. knowing that we had a small metro room i was expecting it to be tiny. yes it was small but not as small as expected and with - double beds we were able to manage quite nicely. (it was exactly as pictured on the web site). we were pleasantly surprised to have a view of the empire state building and chrysler building out our window. we were on the --th floor and although there was some street noise (like sirens) it was very quiet the beds firm but comfortable. it was never a problem waiting for elevators as there are so many and security staff always checked our room key before we got on the elevators.the staff were always friendly and helpful when we asked for assistance. the location couldnt have been better. we used the subway and all the stops were an easy walk away. time square and many attractions were also easy to walk to.the area isnt as busy late at night but even returning after midnight we always felt safe. there are several eateries close by. we really enjoyed our stay at the new yorker and hope to return soon.',happy
id13401,' from the doorman welcoming us back when we were new to the scene we felt very welcome! the small elegant entrance and the combined registration-concierge desk portended the care we received- first class! the art deco lobby took me back in time - even before i was born...the piano keyboard-room key foretold of the romantic music emanating from the tv upon our entering our room. being able to get a table in the hotel restaurant - daniel boulud is!_ was remarkable - for one of my best meals ever! then we only had to take the elevator to sweet dreams. in the spacious and gracious bathroom the overhead shower drove the dirt of the city out of my being and led to a sleep to end all sleeps on the elegant and comfortable duxiana mattresses! wows! what a treat! the room even had two chairs so we could both relax and put our feet up on the oversized coffee table. how soon can we return!! just stay away from the pricey business center that charges by the minutes for internet use.',happy
id13402,' stayed here mid august. i liked the location and the bellmen were all nice and professional. however the room was dated and the comforter felt damp. as soon as i started to sleep i felt something crawling and being bitten by something. i could not see anything; but they were there. i finally had to request a replacement comforter during the night and requested the room change the next day but the bug bites were already there and clothes i had to wear next day - i felt something crawling. the hotel was quick to respond there was nothing wrong with the room but there were many itchy red spots when i left. they were not there when i checked in. i also found the hotel is protocol of we will change your room but first the security must take your photo for evidence offensive. many bites were in my private area (i refused) and he wanted my face in the picture (i refused). it was a very unpleasant stay.',not_happy
id13403,' we throughly enjoyed our - night stay at this riverwalk hotel. from the moment i booked our reservation it was evident the service would exceed our expectations. the hotel and restaurant staff went out of their way to wish my husband birthday very attentive to our needs and the restaurant staff called us by name when we stopped in for drinks appetizers or dinner. given all the choices on the riverwalk we would definately stay here again. the location is very convenient for all the sights along the river. i must admit - nights were expensive once all the taxes and garage parking were included... so maybe a special offer will entice us back sooner.',happy
id13404,' we stayed here on a visit to see family nearby. beds are super comfy only complaint is that it was too small for a couple. king size would be perfect. linens are fresh. the showers hot water seems to get more tepid the later you use it in the morning. location is right in lincoln park area and short walking distance to the train wrigley and shopping all nearby.. a short cab ride to michigan ave. i also felt safe walking in this area at night.',happy
id13405,' the customer service representatives especially analesha and staff are excellent in there hospitality. the whole shuttle crew are great and cooperative in taking to your destination. the cleaning service give a good finishing touch daily to your room. thanks for the stay. leo gutierrez.',happy
id13406,' the only thing good about this hotel is the staff. they are friendly and efficient. the condition of the hotel is horrible. the rooms are so small you can hardly get your luggage in the room. the carpets in the room and in the hallways are nasty. our room had spiderwebs all over. the air-heat vents were so full of dust - it didnt look like they had ever been cleaned. i could go on and on about the condition. if you like a clean room just stay away from this place.',not_happy
id13407,' i stayed on the weekend of march -- ----. jeremy handled my check-in efficiently and politely as there were may guests wating to check-in. he accomodated all of my requests and made my stay very enjoyable. on a previous trip steve checked me in with the same treatment. these two gentlemen really understand customer service.',happy
id13408,' this hotel was great based on location only. we had a late flight into the airport so i booked a room so that it’s an easy walk from the airport. we flew in two days after the snow storm that recently hit the area so our flight was delayed. we didn’t get into philly until midnight so i was very happy to have booked this hotel. the hotel itself was okay – kind of dated. the bed was comfortable. i would have been disappointed to pay the rate i did if not for the fact that it was so convenient. we ate breakfast in the restaurant and had wonderful service. we rode a train into the city the next day and i loved that the train stop was just outside of the hotel. i would stay again under similar circumstances.',not_happy
id13409,' ive stayed it this hotel almost eveytime in boston. the new renovations turned out great. the updated loby restaurant and bar make it a great place to gather and meet with friends and colleagues. good fitness center with a wide selection of today is equipment. the hotel is always clean and the staff is always nice and knowledgable. love the location of this hotel. scenic harbor surrounded by vistor goldmines including the boston aquarium quincy market imax theater great restaurants and the boston garden is only a short walk away. it is a great hotel to stay while in boston.',happy
id13410,' we were at w-dc at the end of july i booked online while at the r. regan word trade center a room for - - adults and - children but when we ckecked in after -- minutes ( the hotel is in a strategic position to visit the white house and the mall) .... overbooking! the room had already been reserved to someone else and we accepted another one in the smoking zone. dirty! bad smelly! noisy! without light! lamps were only in the bathroom but a very gentle and embarrassed attendant could help us in half a hour and found - bulbs for the - comunicating rooms? so close yours eyes your ears and dont touch... you can have a great location near the most extraordinary attractions of w-dc if you accept a few compromises',not_happy
id13411,' we stayed here on --- to ---- and had a great stay. lana provided excellent service the concierge was extremely helpful. the rooms were very clean and we had a spectacular view over the bay. the hotel and staff made for a wonderful stay for me and my wife!',happy
id13412,' i have just had the best experience at the ashton hotel that i have ever had at a hotel. to start with the room my wife and i stayed in was romantic quiet and comfortable. our favorite part of the room was the jetted tube that looked like a claw-footed tube. it added style of an older tube and the modern convenience of the jetted tube. the room was big very clean and the bed was very comfortable too. the real reason i was there for the weekend was a surprise birthday party for my wife. cindy vazquez (the catering manager) helped me put together a great party that both exceeded my wants and kept everything in the price range i needed. on the day of the event she was there to ensure that everything went correctly that was a surprise to me because it was a sunday her day off. during the party a gentleman by the name of monte made everything perfect for my party. there was no request too big for monte. monte on the spur of the moment added chairs got special order condiments and did everything with a big friendly smile. i felt like i paid millions because that was the level of service i received from start to finish. thank you very much cindy monte and the entire ashton crew for making my weekend and my wife surprise --th birthday the best experience ever! i will always go back for future events and future romantic getaways.',happy
id13413,' the sofitel was part of an excellent weekend in new york for my wife and me. i called the reservations desk a few weeks before we arrived to inquire about rooms and when asked if our stay was for business or pleasure i replied the latter and added that this was my wife is first visit to nyc. the clerk said oh im going to make sure you have a great room! when we arrived our room was on the --th floor facing the chrysler building and my wife (and i) was very impressed. the hotel is very clean quiet and calm and the staff is courteous friendly and helpful. location is just right near many sights but not in the middle of them. the red flame down the street is a great place for breakfast. we are totally with our stay at the sofitel.',happy
id13414,' i am very surprised at all the positive reviews of this property which motivated me to book it for a recent business trip. bottom line on this property is that it is in desperate need of an update. i knew it was old just from the ----s painted driveway as i walked into the lobby. my first room which was on the -rd floor had a pleasant looking bed but the carpeting was old and dingy the bathroom was small and looked like the original from ---- and somehow they managed to put fred flintsone is television in the room as well. the staff was very pleasant though and accomodating. i asked if there were more recently updated rooms available and thankfully i was relocated to the --th floor where the room was updated. updated bathroom around the original tub with a granite countertop sink that was seperate from the toilet and shower. high ceilings with updated furniture lighting fixtures and wallpaper as well as a -- lcd sans hd. the only complaints there were a musty smell from the ac a flat screen tv with no hd and a very large plastic plant which seemed to cheapen the whole experience. breakfast the next morning was perhaps the worst breakfast i can remember having in quite a while. again here the dining room which was a ways of a walk from the lobby was just old as heck. the furniture is beyond worn out. sitting in the chair you could feel the springs as the cushions were worn and tattered. it didnt make for a fresh breakfast experience and i couldnt wait to finish and get out. im shocked that ihg hasnt forced this property to freshen up. overall i did not look forward to going back to this hotel after a long day in the office and if i werent there with colleagues i would have checked out.',not_happy
id13415,' the room accomodations were excellent. the room was clean and the magnificent view of the harbor was priceless. the front desk service was excellent in providing room information. the hotel is ideally located near the airport and airport blue line subway station. they even provide a free shuttle service to the airport and the subway station. the boston harbor water taxi station is located in front of the hotel. the cost of the water taxi is $--.-- one way and $--.-- round trip. the subway is $-.-- each way. i had used the - day charlie pass which provided unlimited trips on the subway and buses. the cost for that was $--.--. the luxury was superior to others in its class.',happy
id13416,' i really enjoyed my stay at the mandarin. maybe my expectations were a bit low since the reviews here are not so great but i couldnt find much to complain about. first i thought the location was great for sightseeing. it is a short walk to the tidal basin and the jefferson memorial (-- minutes max) and only - blocks to the national mall. i think if you are sightseeing you would be with the location. if you want proximity to nightlife and shopping you should stay in dupont or georgetown. i thought the staff was very nice. helpful not stuffy. the lobby had a great vibe while we were there. maybe b-c the cast of a movie was staying at the hotel and there was a whole hollywood entourage hanging out in the lounge. (we saw ben stiller hank azaria and others - kind of fun and made me feel like i picked a good place.) i loved our room ---. it was a corner suite with a view of the washington monument. yes i could see some buildings and a parking lot but this is a city hotel so i am not expecting a great view. my friends were next door in a city view double room which was equally as nice minus the view. on the -th floor we were not bothered by noise at all. our room was clean and the bathroom was lovely. very much on par with a ritz or four seasons. housekeeping did a great job servicing the room twice a day. we ordered room service and it was good. spent one entire day in the spa and loved it. it really exceeded my expectations especially for a city hotel. - friends all had treatments and we were all very . and the gym is nice with good equipment plus you are so close to great running along the water. last year we stayed at the willard and we all liked the mandarin much better. i think this a great place to stay for a trip to dc. the only thing i would mention is that if prices were comparable (which i doubt they would be!) and i was bringing my kids i would rather stay at the four seasons b-c they have a pool that the kids can swim in. i am not sure if they allow young kids in the pool at the mandarin. plus the suites are better for families at the fs. but i would be very staying here again.',happy
id13417,' the four points is a nice upscale hotel at a very reasonable price. rooms are clean and bright and the walls are acceptably thick; i could hear my neighbors but only during one of their several climaxes. most of the hotels are on the dingier westside of town but dont let that stop you---it is not a bad neighborhood and there are several national restaurant chains closeby but the trendy part of town is a few miles away. no free breakfast but for $-.-- there is an all you can eat breakfast buffet.',happy
id13418,' we stayed for three nights in august ----the staff were so helpful and friendly.the room was clean and very comfortable.the concierge was extremely helpful with tours.louise was exceptional with his service in the bar area.on a hole we we wished we had stayed longer.any one considering a stay in beverly hillsyou should put crown plazza at the top of your list.',happy
id13419,' went to chicago with my mom and -- yr old son for - days. arrived at --:-- am chicago time. we were told we could have a room now on oneside or wait for the otherside none of them faced michigan ave. took the one that was ready. in minutes we were in our room with luggage following us up. the room was clean and well done. the room was very dark there was a building very close blocking any view and any sunlight. i called the desk and was told all rooms are blocked from sun there because of surrounding buildings. staff was friendly and helpful. our tv did not work properly so joe from maintainance came up a few times he even stayed passed quitting timemissing his train home to change the set when he could not fix it. the breakfast buffet was expensive but good. overall the staff made the hotel just disappointed on the lighting and lack of view.',happy
id13420,' we have just been on our honeymoon to new york and were sooo pleased with the casablanca. from the minute we arrived we experienced the best in us hospitality the room was nice clean and functional. the main thing about the room was that we were only about -- metres from times square but it was so quiet and we had great nights sleep. reception staff were great as were the staff in rick is cafe were we took full advantage of cheese and wine early evening. really lovely and civilised and other clientelle were very nice too. if you want a clean central hotel with great staff and good food this is for you!',happy
id13421,' this is the closest hotel to graceland except for the heartbreak hotel. you walk down two blocks cross the road and you are at the gates of graceland. it is on the same side of the road as the museums (the $--.-- ticket will give you access to all of them.) if you have aaa you can get a discount. plan on spending most of the day as we stayed - hours. the hotel was very clean and the staff was most friendly. if you want to go to beale street it will take around -- minutes to drive there. we parked at the peabody place went in the peabody hotel for the march of the ducks rode the trolley down to the river ate at the city blues cafe and strolled beale street. this is a great hotel if your main purpose is to see graceland.',happy
id13422,' just returned from our trip last weekend to san antonio. the la cantera resort was excellent. it is exactly what youd expect from a top notch resort and then some!! the service is outstanding! from the front desk to the bellhops the discovery kid zone area... etc. etc. we were traveling with friends who had been to the resort prior... my friend mentioned to me that her son would be disappointed b-c the hotel is cotton candy machine was broken... the guy at the dkzone said that if her son wanted ice cream instead.. he would go get him some ice cream :) from there he handed out - vouchers for complimentary ice cream at the gantry for all the children in our party i could go on and on about the westin is service. what sets this resort apart from the other hill country resorts.. is that most of the extras like the smores by the pool in the evenings the magic shows the lemonaide in the lobby etc. etc. is free at no extra charge. some of these places see you coming and charge for every incidental that you can think of. when you walk in with children the front desk clerk greets the children with stuffed animals etc. etc. there are tons of activiites for the kids to do... like magic shows balloon makers scavenger hunts teen room childrens activity room crafts in the lobby and an informative presentation on various animals like a sloth parrot snakes kangaroo.. where the kids get to pet the animals and learn about them. this property is situated next to an out door mall with high end stores six flags sea world with a shuttle service... and even with all of this... we still didnt have to leave the hotel in order to entertain our kids! :)',happy
id13423,' i had a staycation here on a saturday and sunday night recently and my thoughts are: - location: good in union square and close proximity to chinatown. bart and muni stations are close by so access to other city sights are convenient. bakery cvs pharmacy starbucks and mickeydees are less than a block away. - room: tall ceilings made the room felt bigger than it actually was. floor-to-ceiling window was a plus. beds were too soft and springy for my taste (i can hear the springs whenever i move and felt them digging in my back) . i had a second floor room and there were some street noise but it wasnt too bad. the lamps in the room have all seen better days.the bathroom was serviceable but definitely not luxurious in any way and i really do question why they included a bathroom phone but not a hairdryer. - amenities: the pool was great but there was only one tiny hot-tub. the gym was small with probably a dozen pieces of equipment but more than half were broken. there was a sauna room as well. - service: housekeeping was great. we left really late one day and got a note to call housekeeping if we wanted our room cleaned but when we got back the room was spanking clean again w-o us calling them. however there was no other service that was representative of a - * hotel. the doormen were never there or didnt even pay us any attention whenever we came in-out of the hotel with our hands full of bags. noone offered us complimentary newspapers -- they were hiding behind all the bags by the check-in area. we werent given any hotel info packets (nor were there any in the room besides the roomservice menu) to tell us what and where the hotel amenities are. extra costs: $-- per day parking is steep but seems to be inline with union square parking rates. $-- a day for wi-fi is a rip-off. the $- bottle of water in the room seems to be an afterthought.',not_happy
id13424,' check in was smooth and the front desk staff were very friendly...we were given warm cookies upon check in as well as - free drink tickets for each hotel hour (- per evening) good for beer or wine. im not a fan of valet only parking but the attendants were very friendly and prompt. the room was average size decor and cleanliness. the noise level was actually more quiet than i expected and the beds were very comfortable. no free breakfast as far as im aware. our room had a view of the ballpark. this hotel is located in downtown memphis within walking distance to a good variety of locations. our first stop was the rendezvous for some famous memphis bbq - only about a minute of walking away. also just a few minutes from the main street trolley - i recommend taking advantage of the river loop it is a -- min. trolley ride that takes you around the downtown area and gives you a great view of the river. we were staying during an ozone watch so the -- min. trolley ride cost us only a quarter!! had a wonderful visit and would definitely return.',happy
id13425,' rosie in the concierge lounge takes the time to make to make the difference after a long days work with good conversation a friendly smile and the difference that will keep me back @ the hotel week after week....',happy
id13426,' do not stay at this hotel it is unclean and very untidy in fact i would go as far as saying it was disgusting! i checked out after - minutes of walking in to the room. i stayed next door at the affinia and i must say it was ---% better than the pennsylvania and around the same price.',not_happy
id13427,' i went to hotel indigo to celebrate a friends --st birthday. of all the hotels i stayed in gaslamp hotel indigo has the most spacious and well decorated rooms. the wallpaper bedsheets and furniture were all beautiful. there was a great view of the city. the hardwood floors were odd but did not bother us at all. it may have bothered the guests downstairs when we walked around in heels though. the fact that it is a green hotel was a plus and no ammenities were compromised because of this.',happy
id13428,' i reserved a non-smoking king room in advance that was guaranteed by my credit card. when we arrived at the hotel we were given a key to a room that was a double smoking room. the room was disgusting. it looked extremely dirty and smelt like it had never been cleaned (a combination of stale smoke trash and maybe a dead body or two). we were not told that we were being given a smoking room when we checked in (and when my credit card was authorized). we went and complained at reception and they told us that we must never had booked a non-smoking room (despite me showing them the reservation email) and that there were no other rooms available in the hotel. i asked if they could find us a room at another hotel nearby and they said no. the woman in reception also said she couldnt guarantee that my credit card wouldnt be charged for the room seeing i had authorized the credit card. after much protest she agreed to leave a note to her manager about maybe not charging us. so we were left on the street at -am without a hotel and had to drive for -- minutes and pay double the price of our original reservation for a room at the last minute. this completely ruined the start of our vacation.',not_happy
id13429,' $-- on priceline is name your own price. but i would have the same things to say even if it was full price. we only stayed one night but we found it very convenient for us and the hotel was very nice. the room was spacious the staff pleasant and helpful and the kids loved the pool. weve pricelined rooms in the past and are always with what we get and this was no exception. it only took us -- mins. to get here from downtown and we would definitely recommend it to anyone who wants to avoid the high downtown prices or be convenient for other things in the area.',happy
id13430,' great staff. i e-mailed for directions from the train and got an instant pleasant & correct response. the same wonderful staffer sent a free fruit plate up to the room after my arrival with a glad you made it note - a totally unexpected uncalled for but much appreciated gesture of hospitality. the entire staff fit that mold - unfailingly polite friendly and helpful. the rooms are good sized for an in-city hotel. deco is a little tired but it is clean and functional and any lack is totally made up for by their heavenly bed program. the only equivalent is ritz-carlton or - seasons at a much higher price. there may be more opulent hotels in town but the fact is what gets the most use in the room is the bed and these are up there with the best! good central location too - a great choice in philadelphia.',happy
id13431,' an absolutely fabulous facility very close to seatac...-- hour complimentary shuttle so you have a reliable ride even if you arrive or depart in the wee hours! good food and beverages on site or nearby...nice pool area...very reasonably priced for what you get...and the warm cookie on arrival is a nice touch!',happy
id13432,' i spent three days at the baymont attending a conference at osu and cant understand the objection to it. the room was large clean well-heated (columbus was cold and rainy!) and the beds were comfortable. i had a lot of editing to do between sessions and was able to spend a considerable amount of time in the hotel business room first editing the texts and then emailing them back to finland. there was enough to eat for breakfast (especailly if youre into sweet and starchy) and i couldnt find any of the rudeness noted by earlier guests.',happy
id13433,' spent - nights in nyc thought this hotel had perfect location for shopping and sightseeing. prices were reasonable. reception team need to work on their customer service skills though as some were quite rude not necessarily to us but to other customers which was very embarrassing to witness. the security team though was very welcoming each night that we returned to hotel. the rooms were clean housekeeping team did a good job but to be honest the beds were very short in length im only --- (---cm) and feet went past the edge. ultimate power showers though bordering on jet washing!! the tick tock diner was very useful as open --hr and they do takeaway - amazing cheesecake. if like us you dont spend much time in the room the details dont matter and the location outweighs everything',not_happy
id13434,' fine and historic hotel in one of the best locations in the city. ownership has really done everything to preserve the best of the past. management really strives to supply the services one would expect today. great staff. we stayed on the weekend for leisure and would definately stay again. thank you.',happy
id13435,' this hotel gets fantastic ratings on trip advisor and seems to be very popular with europeans. the included breakfast makes starting your day very easy--provided you dont need a hot meal. there is only one elevator and it is slow. take the steps or spend a lot of time waiting. there is a lot of street noise on the --th st. side of the hotel. request a room in the back. there is a lot of noise from rooms above including rushing water from bathrooms. we have no idea what to do about that!',happy
id13436,' hotel is an easy walk to times square and the theater district which worked great for us since we were there to show our granddaughter the city and see lion king. felt comfortable walking to the hotel after the show even though it was late. we did have to pay for - rooms since they have a - person per room rule most likely because the rooms are very small (but clean and comfortable). common areas were also nice. we purchased event vouchers from concierge so skipped the long lines at top of the rock and boat trip. highly recommend this. this would be a good hotel for a couple’s weekend or business hotel. i would not recommend for families or for a long stay.',not_happy
id13437,' everyone at the hotel was made us feel welcome and took good care of us. our room was clean quiet and comfortable. the on-site fitness club is great; it has several nice pools and offers every class or machine you could possibly want like water aerobics yoga pilates zumba. my husband and i loved the “create your own omelet” bar at breakfast. the hotel is within easy walking distance to virtually everything you would want to visit (such as the aquarium the historic ships the inner harbor itself). it’s also only a block from a water taxi stop in case you want to venture farther out like to fort mchenry. plus it’s right next to little italy where you can get great meals (dalesio’s was our favorite restaurant). i had a problem with the shower temperature but i talked to the super-friendly woman at the front desk (who even remembered my name) and maintenance had it fixed within -- minutes! parking was expensive but convenient and we got a great aaa room rate. we didn’t want or need for anything during our --day stay and would definitely book this hotel again!',happy
id13438,' i have to say my experience was outstanding. every one is very pleasant and helpfull. especially mandy bates and shalia and jon coleman stands out. they go out of there way to help.',happy
id13439,' i really enjoyed my visit to new york at the end of march ---- and on the whole my stay at hotel metro. however i want to add to other reviews by pointing out a few things which may have changed my choice had i know before i went: -. my room was dark as it overlooked an alley and the decor was quite dingy-plain. from other reviews i was expecting something more homely. -. the breakfast was fine as long as all you wanted was carbs! all muffins and breads with a token offering of cereals. also all the crockery and cutlery is disposable - paper cups plastic cutlery and polystyrene plates - i was shocked but found this in other ny delis. if you want a proper breakfast on proper plates etc you can find outstanding value but finding real american diners in side streets. avoid the franchises-chains-deli markets - you will just get takeaway stuff with (again) disposable utensils even if you eat in . -. no bath - only a shower. a good shower but a shower nonetheless. as new york is quite a tiring place to visit (especially if you walk a lot like i do) not being able to have a bath to relax in occasionally was a shame. having said all this the hotel was really good value for money and excellently located so i would recommend it provided none of the above is an issue for you.',happy
id13440,' we enjoyed our stay at this small hotel that largely caters to students. it was quiet safe clean and the staff was very helpful in replying to requests giving suggestions etc. we felt very lucky to have found a such a good value ... we didnt spend our whole trip budget on accommodations. i liked having a small frig and microwave in the room so we could eat breakfast at the hotel. there are good restaurants coffeeshops and groceries nearby ... city diner was a favorite spot with excellent food and service.',not_happy
id13441,' this small friendly hotel has all the service you would expect of a larger hotel but with much more down to earth staff!! myself and friends were all made to feel welcome and found the staff extremely helpful to us virgin new york visitors!! before we left we were sure to note the direct booking details for our next visit which am sure is not to far in the future!! excellently located and very reasonably priced!!',happy
id13442,' counter service: excellent. all were very nice friendly helpful. first impression upon entering our room: wow this is really nice! i liked the layout (we had a suite w-king bed). counter space was awesome having two sinks was great (bath & bar) closet space was good. location: extremely convenient for our visit. close to family in jacksonville restaurants downtown events. breakfast: great selections. very nice set-up. i really liked the long table with high chairs in the center. great use of space! staff member watching over are (on sunday anyway) was not a very pleasant person. wasnt nasty but wasnt friendly either. minor issue: we stayed four nights. the first morning we left to have fun and upon our return the room had been cleaned . however upon entering the room a large dead bug was smack in the middle of the foyer on the floor. ok! it happens. i rounded the corner to the sink-vanity area and was shocked to find the contents of that area is trash can dumped right in the middle of the floor in that area. couldnt understand why it would have been dumped to begin with much less left behind by the cleaning staff. then checked the other trash can (by the desk) and it was untouched - completely full not emptied. lastly while the bed was made many of the pillows were left on the floor instead of put back on the bed. there was so much left undone it was really strange. that being said the room was cleaned just fine on all of the other days! someone must have really gotten distracted!!!',happy
id13443,' my husband and i have just returned from a - night stay at the roosevelt hotel in new york. i must admit that i was nervous about staying there due to the reviews i had read. i really dont know what people expect from hotels. our room was small but it was fine after all you only sleep there. the bedding and towels were changed every day as were any toiletries which needed replenishing. the location was good. when we arrived our room wasnt ready but the friendly receptionist said she would have a room ready within ½ hour. we requested non smoking and away from the elevators. within the timescale or room was ready. we didnt mind waiting. the doormen and the cleaning ladies were all very friendly and all to to help. we had trouble using the safe and asked at reception for further instructions. within no time at all al the security man arrived and explained how it worked also asked if we needed any help with anything else and if the room was ok - which it was. we didnt eat at the hotel as there are so many restaurants to choose from elsewhere. we had taken a travel kettle with us as we had read that there were no coffee facilities in the room. that is the only thing that would have been nice - but we came prepared so all was well. in short dont worry if you have booked to stay here as it was fine.',happy
id13444,' this is long overdue but i would stay here again for - reason and one reason only and his name is tom hilton( we think thats his last name).i tried to send email directly to his manager but cant seem to be able to do that.tom if you see this i am the non-smoker in the smoking room---i put money on that you remember me .next timewe come to see the cubsyou get my buisnessmatter of fact anytime i am lucky enough to visit chicago',happy
id13445,' very newly redone hotel at a great location to see boston. literally steps away from the freedom trail a t-stop (subway) in front of hotel. dont worry..cant hear any train noise from the t. it is the blue line if you are looking for it on a map. this location is a only a few minutes walk from the north end (little italy) statue of paul revere his house is nearby ( national historic site). from the immediate area the hotel is on you can take ferries to boston harbor islands make sure to visit the national parks service kiosk nearby. quincy market fanneuil hall are moments away across the street. within - blocks down state st are several local taverns with good irish music played at some. you can save some money staying further away but time is money to some and this hotel is location will make best use of your time to see much of historic boston. parking isnt cheap @ $-- per night (valet on site parking). a commercial garage - blocks away is $-- per night however the marriott allows in and out parking during the day or night for the same $-- thereby becoming cheaper if you plan to use your car during your stay. rooms are spacious clean and have flat screen hdtv and wireless internet. comfortable beds and pillows with better than average linen. a large fitness center with lots of natural light plenty of elliptical trainers and treadmills along with weight systems. there is a pool deck indoors on level - that has sliding glass doors to large open air deck. nice to view the harbor from the deck. chairs and lounge chairs are there for your use.',happy
id13446,' my friend and i stayed at this hotel and it was fantastic. it was really modern with neon lights flat screens abstract and pop art. loved it. another plus was you could use the leopard print robes in the room. only thing i would have liked better is if this hotel could have been a little closer to either dupont circle or the national mall but it was still in walking distance.',happy
id13447,' my husband and i recently stayed at the commonwealth hotel in boston to celebrate our anniversary. from the moment we entered the hotel you could feel the warmth and friendliness of the staff. our room was well appointed and very comfortable with many amenities available to guests. the dining options at the hotel were exceptional! with our daughter living in boston the hotel was in such a great location to the transportation system and also to be able to wander around the city. i would highly recommend this hotel to family and friends!!',happy
id13448,' we had a king reserved for $-- but when we arrived at -- am our room wasnt ready--no surprise--and we were offered a mini-suite for $--. it was a small bedroom with a king size bed and an adjacent area set off by a divider with a sofa-bed and a writing table. all very comfortable. the wi-fi worked well and there was an unheated pool that we didnt use in january. the continental breakfast included juices apples bananas coffee decaf breads and sweet rolls waffle batter and waffle iron hard boiled eggs yogurt and dry cereal with skim milk and -%. not fancy but something healthy for any diet.',happy
id13449,' this hotel is a great place to stay for people not wanting to spend over the odds just to be in times square it is only -- blocks away about a ----- minute walk. the rooms were spacious and we actually had a view of the empire state building from our room. free coffee oj and muffins in the lobby at breakfast was a great start to the day.',happy
id13450,' five night stay the week of christmas. did i make the wrong hotel choice? for me the answer is yes. for others maybe not. this property was originally built as a condo development and the design flaws therein are self-evident. this place would have been called a traveler is hotel when that term was widely used to describe lower-end budget hotels that had a high transient rate. but let me start with the positives. the staff was gracious polite professional and helpful. the hotel and rooms are clean. the bed was comfortable and there is a large flat screen tv in each room. it has windows that open enough for fresh air. the climate control works well. the street is very quiet for manhattan. so in essence this is a very nice budget hotel. now here is the problem - i dont consider doubletree to be a budget chain and i hadnt planned in staying in one on this trip. ive stayed in tons of doubletrees mostly on the west coast. they tend to be comfortable upscale properties. not this one in new york is chelsea neighborhood. this one has budget written all over it from the tiny lobby to the two overworked elevators to the tiny hallways and tiny rooms. not only are the hallways tiny but the noise is awful. people slamming doors and talking loudly like theyre right outside your door. it reminded me of living in a dorm or rooming house. as hilton diamond member i thought id get upgraded to a larger room. but no not here. they seem to attract a sort of eurotrash family clientele and younger visitors to the big apple. even though the staff has been most pleasant i would not ever stay here again or recommend it.',happy
id13451,' with a view on the white house it is simply magical especially in the evening. the service is top-notch the rooms luxurious bedding sublime...everything exactly as it should be. the black angus burger is to die for even at its seemingly high price. the gnocchi is also delicious. indulge yourself and you will be back again and again. thank you hay adams and the lafayette!!!',happy
id13452,' do not pass up the edgewater. beautiful hotel with mounds of history. the location is awesome - close to downtown pike place market and restaurants galore. give the edgewater a try - i do not think you will be dissappointed.',happy
id13453,' booked this hotel over booking.com where it had quite a good rating and was sold for a apparently reasonable price. not sure where the good ratings come from. neighborhood noisy and a bit frightening at night. lots of traffic only a few feet away from my window. people in front of room making noise till - am and from - am. room dirty carpet spots everywhere (bed seat wall floor furniture). small dark unfriendly. tv not working properly door not closing properly. dirty bathroom. breakfast sweet and really low end. greasy room. served till - am only on a sunday! reception got the impression that guest are disturbing the staff. pool next (a few feet) to parked cars and a garbage area. overall no value for -- bucks in comparison to other hotels in tx.',not_happy
id13454,' the hotel staff not friendly compared to other hotels. the room was not great for the amount that we paid for.',not_happy
id13455,' the george is stylish and non-corporate feeling with exceptional things that matter to travelers: great beds and great baths intelligent staff. i was a bit nervous driving in dc to leave a college student in a summer job but found the reception staff to be very reassuring and helpful. there was a national policeman is convention going on in town which provided if such a thing is possible round the clock revving of motorcycle engines to deafening decibels till dawn but somehow the george offered enough comforts so we still rested. we often stay in dupont circle kimptons..which i recommend if you want more of a neighborhood experience. but if your business is on the hill or you are going to stay busy on the mall i send people to the george. access to capital hill is fantastic. the bis on the premises is upscale and chic and we celebrated with a great meal there. - queen rooms are large by dc standards and it is fun to be in kimptons with the design focus throughout. the george has a modern restrained style with an element of fun. in fact we are booked to return tomorrow. conclusion of a great summer and want to end where we started.',happy
id13456,' went there for a weekend stay. the photos made the property look absolutely beautiful and the rooms very spacious. we got a cabana suite on the roof with a private pool . there were no photos showing the rooms but because it was higher priced the assumption was that the rooms would look the same or maybe a little nicer. when we checked in the room was very stuffy there wasnt any kleenex in the bathroom the room was very cramped for it accommodating -. when the hotel was booked i was advised that breakfast was included. since i usually travel with the kids i always make sure a hotel i stay at offers that. when it came to breakfast time they told us we had to pay $-.-- per person (kids also) since we didnt purchase a separate package. also the front desk was not very professional seemed they were always putting the blame on the prior shift. also when it came to booking i reserved the room on one card handed them another to charge. both cards were frozen over the weekend because they charged both cards full amount (almost $---). i have stayed at beautiful hotels for the same price or even less...the radisson in san diego was a lot cleaner a lot more professional and a lot more pleasant all around. i wont be staying here again. also there was construction all downtown which made it difficult to get there. an adult movie store was right across the street. try to explain that to kids!',not_happy
id13457,' stayed here on a weekend getaway. excellent location just off the mile. room was very clean and nicely furnished. right after arriving at out room the staff arrived with a bed bowl towel treats and clean up bags for our dog. the staff is very professional and courteous. only drawbacks are the sirens from the nearby fire station (not really the hotels fault) and the pillows were a little hard but with - types to choose from we will try again until we find the right ones.',happy
id13458,' my husband and i did a - night stay in southern california (started off at another starwood brand hotel in san diego- the us grant- also a top pick of mine) the w westwood is awesome! very sheek hotel great location between beverly hills and bel air...also right across from ucla so there are tons of restaurants bar and shopping in walking distance - blocks up from the hotel. great location if you planned on going to universal warner brothers redeo drive the getty kodak theater santa monica pier etc…just a great central location. the w upgraded us to a --- sq ft suite and it was beautiful! it has everything you need- plus more- like a dvd player i-pod station top of the line bliss amenities (i checked- a set of travel sized goes for $-- each at sephora!) the pool is beyond amazing...the only down side is the fancy cabañas you need to rent out for $--- a day (i was told people have private parties in them- they have flat screen tv is couches etc in them. the rest of the pool area and outdoor dining was just so beautiful. parking is $-- a day with in and out privilege....but there is local street parking- you just need to be careful about the times and the meter hours! i would defiantly classify myself as a high maintenance snob....and this hotel was fine by me! hope this helped!',happy
id13459,' we started our us-europe trip here and it was a great city to start in and the hotel was a bonus as well. it is in the middle of the city but is quiet and efficient and friendly. close to macys and bloomingdales but not too far from anywhere. we did a lot of walking: to haight-ashbury north beach etc and it was always a pleasure to return to the hotel where the service was discreet and helpful. we ate breakfast in the dining room whre the food was very good and affordable. great value for money!',happy
id13460,' our room was on the --th floor with some great views of downtown san francisco (when it wasnt misty!!) the room was a fare size nice and clean had all the normal mod cons i found the bed to be comfortable the bathroom seemed a bit small but again was nice and clean staff all seemed pleasant enoughdidnt use the restaurant looked a bit expensive if you want a good cheap beakfast go to the new village cafe just around the corner in polk street . hotel enjoys good transport links to chinatown wishermans wharf etc no complaints',happy
id13461,' my husband and i stayed at the hotel monaco for a saturday night prior to leaving on an alaska cruise from the port of seattle. we had a monaco king room and they have a program where you can adopt a goldfish for your stay. our adoptive goldfish was named belle. belle was a charmer very interactive for a fish and we really missed her upon leaving. check-in was fast and friendly and after we had dropped off our bags we went back down and asked some directions from the front desk staff. they were very kind and gave us maps suggestions and directions to our specific query. the one little blip in our arrival was that we are kimpton members and the specific little preferences that were supposed to be on tap for our room were not in place. however they later made up for it with a nice little fruit basket and mineral water. it is a beautifully done elegant smaller hotel and i loved the reproduction minoan frescoes a la knossos in the reception area. there is definitely a ‘personal touch’ to the hotel monaco seattle. the hotel is placed well and we were able to walk to some nice downtown shopping areas and to the pike place market albeit nearly everything was closed by the time we made it down there. one negative and it had nothing to do with the hotel were the swarms of homeless that approached one asking you to buy a paper. apparently seattle deals with its homeless in a very humane manner and gives them identity badges and allows them to sell these newspapers. a unique approach to the problem but it does get bothersome the fortieth time one is asked to buy a paper. that and the rather seedy looking fellows lounging in a doorway as we were getting near pike market who were coveting my hub is camera - seattle is beautiful architecturally so he was taking snaps like mad. however i gave them my meanest - i.e. if looks could maim ex-nycer ex-chi-towner ex-miami current la hollywood denizen glare and they backed off right quick. so try not to look like a tourist in downtown seattle unless you are ready to thrash someone to a pulp if they try to jump you. frankly from my point of view try not to look like a tourist anywhere! so other than those two little blips seattle was fab and the hotel monaco was abfab! we had a nice large room it was oddly shaped but i do like things like that and a huge window with a view up toward what i suppose are the hills. if one were of a voyeuristic bent you could watch the life going on around one down on the street and across the way in the residential buildings. the bathroom was large and spotless with nice soft towels and loccitane products. there were some free sundries and also a list of other sundries available for nominal prices. in the mini-bar were lots of choices and these cute little stuffed goldfish that one can purchase. yes i got one and named her belle too. in the closet were robes camies and boxers in assorted sizes and an umbrella that one could purchase on the honour system. all in all the items in the closet were a little on the pricey side - so i did not partake of any but we got a good price on our room from my hubs corporate travel agency so we ended up paying less by almost a c-note that we would have paid if we booked the room ourselves. the normal price of the room was comparable for others of the same class in the same area but i liked the monaco better because of the ambiance the green feel and of course belle! oh and the bed and pillows were ever so comfortable. i might even consider buying one from the kimpton website sometime in the future. i had a wonderful sleep. the decor was nice and bright but it had a modern classical empire sort of vibe as well. there was free wifi a definite plus and i got to see other guests walking their pets which always makes me . although it did make me miss my kitties. also there is a little shop on the main floor for sodas emergency things if you need them and they have souvenirs too. there is an exercise room downstairs but i didn’t have time to use it. although it did look nice and clean. the next morning my hub is niece who lives in seattle met us for breakfast at the hotel restaurant sazerac. the food was very tasty mid-priced and the staff very attentive. when i asked if the breakfast potatoes had onions in them - i am allergic to onions - they went to check and then later when i didnt get the turkey sausage i ordered and i enquired about it they said they had substituted it with ham because the turkey sausage had onion in it - ham had been my second choice. the waitress had remembered and yes she got quite a good tip for her attention to detail. our niece who had never been to the hotel before told us that she would be coming back to sazerac with her friends. the decor of sazerac was lovely with all these wonderful free form glass fixtures for which seattle is famous on the ceiling. the only possible cons about our hotel experience would be that the three elevators could be a little slow and that there are only ice machines on a few floors and of those two were broken. none of these problems were deal-breakers. when we visit seattle again and we will be going back we will be staying at the monaco again if they are available. it will be our first choice. next time i will ask if they have any rooms that one can see down the hill from. id like a harbour view the next time. however i did love the hill view with all the lights glowing in the night. we loved our stay at the monaco because of the ambiance the people the green feel and of course belle! we will be back sometime in the near future if at all possible',happy
id13462,' the hotel is perfect- the rooms are big and clean the hotel staff is friendly and the location cannot be beat. right on a trolley stop and just a block away from several bus stops but mostly very centrally located if you want to walk. my husband and i were able to walk to almost everywhere from here- palace of fine arts pier -- coit tower union square and everywhere in between! the only places that we took a bus for were golden gate park and lands end and the stops were just a couple of blocks from the hotel. we would definitely come back to this hotel if are back in san francisco.',happy
id13463,' my boyfriend and i stayed at the moore november ---- and loved it. the front desk personnel was friendly and attentive to our questions. we wanted to bring the bed home with us it was so comfortable! the street noise is to be expected downtown; but the walls seemed sound proof to us. we honestly didnt hear any other guest. super charming hotel i recommend to non family travelers on a budget who dont care for gyms pools or room service.',happy
id13464,' you will read good and bad reviews on the intercontinental dallas hotel just like other hotels. i really like reading reviews on tripadvisor because it lets me see if managemt respionds to bad reviews by improving service or if they maintain good review trends. if i see all good reviews- i stay. if i see all bad- i avoid. the hard part is when you see good and bad. anyway i always read these kind of reviews and then decide if i want to roll the dice or not and sometimes i am lucky sometimes not. in other words take this review with a grain of salt. this is a bad review. -reserved on-line and selected king premiere room with bed and breakfast option for two (which was to include breakfast and drink coupons at bar) -arrived hotel and checked in. received hotel key and cheerful enjoy your stay . - excuse me i say we also should have some coupons for breakfast? -clerk checks apologizes profusely and gives me a card for breakfast for two. i forgot to ask for drink coupons. i must admit i am irritated that i had to point out her lapse. -room is swell and comfortable. club floor. nice and competent club hostess. all good. -wake up next day and go to breakfast with my wife. -a few construction men working in the monte carlo restaurant and maybe - people dining. hostess asks if we need a menu or buffet. we say buffet and she seats us. -sit down and present our breakfast voucher card to the waitress. she hustles away and another lady (head waitress??) shows up and says this card is only good for the cold stuff on the buffet. i look at the card and she is indeed correct. i say we want the full buffet. bless her heart she is speechless. about this time an air compressor rev is up to an ear splitting pitch as the workman are working on a wall or something. i am not kidding. -i walk to front desk and say i think i have the wrong card clerk looks on computer apologizes profusely and gives me new card for full buffet. the hot stuff. -i walk back to restaurant present my card and we are allowed to go to buffet. by this time im not hungry so i drink coffee read the paper and watch my wife eat. it is good she says so no problems with quality of food. -get the bill for two full buffets at $-- marked down to zero with of course the tip line staring right at me. i tip $-- because it is not the fault of the workers its the fault of the managers and their inept computer system.',not_happy
id13465,' im on my fourth day of a five day stay and am writing this review on my phone because the internet connection here is slow! slow! slow! to the point of aggravation! there are no mini fridges or microwaves in room. the tv is from the last century and the coffee maker only makes one cup at a time. none of which adds up to --stars! the hotel is clean comfortable and the staff is very polite. skip the $-- breakfast buffet of greasy chewy bacon biscuits (no gravy) and cold pancakes. youre better off going out for fast food breakfast. the location is great but --stars? i think not.',not_happy
id13466,' my husband and i stayed here for one night to attend a friend is birthday bash that was held in the lounge. it was a quick easy cab ride from union station. our room was spacious - although the bathroom was a bit small. the bed was tucked away in an alcove. the entire feel of the hotel was very mod and funky which went well with the retro theme of the party. the staff was friendly and helpful. the recommended the commisary restaurant which was a short distance away to have a late lunch when we arrived. the next day we enjoyed walking to the white house and the national mall to do some sightseeing. it was a nice walk - if you are not keen to walking you could take a taxi-cab. thought the hotel was good value and in a nice location and would recommend a stay. they alos had a wine hour although we were not able to partake. .',happy
id13467,' we stayed at the washington jefferson as part of our honeymoon in january last year. the staff were really friendly and always ready to help. they would follow up on things and also check if we needed help with directions or even activities for the day. rooms were nicely decorated though very small. there was actually no room to walk around the room with - luggage bags sitting together the bags had to be opened on the bed. there was no minibar (switch i needed to store medication). a major issue with the room was the fact that we couldnt control the temperature. we were there in the middle of winter and had to leave the window open to cool the room down. it would be ---c outside but --c inside. we complained to reception about it but there was nothing they could do as there was one control for the whole hotel and the hotel was completely booked out. bathroom is also small with only a sink shower and toilet. i found it a little hard to wash my hair because the shower was so small as i lifted my arms id hit the side of the shower. this hotel is in an excellent location and is walking distance to times square and a lot of other tourist sites. when we book our room we also bought vouchers to get breakfast every morning. this was book through the hotel website. the hotel actually doesnt have restaurant facility so they sell voucher to a diner down the road. the food here is good but i would recommend that you go to the diner yourself without the vouchers as it works out cheaper.',happy
id13468,' very basic - average poor value for money. hotel quite pricey for one night breakfast not included. room small bed comfortable. we were visiting ellis island so the location was perfect. decided to go for breakfast next morning ( was not included in price ) on arrival were asked would you like to start with coffee and orange juice? we said no we wanted tea and what other juice was available. we were directed to the buffet. buffet poor selection. when i sat down to eat my chosen scrambled egg it was dried up and cold sausages also cold bacon very overdone potatoes also cold. i told the waitress who apologised and said she would inform the kitchen. i just settled on a yogurt as i had lost my appetite by now. my partner chose the pancakes which he said were luke warm. when the waitress returned she said some food had been reheated but i explained i chose a yogurt. luckily we were not charged the full amount for my breakfast. wait time for the elevator in the morning for breakfast was more than -- minutes. very busy and overcrowded small elevators. check in staff pleasant and helpful. i was quite disappointed with this hotel as i have stayed in many hotels bed & breakfast guest houses and holiday cottages in many locations. many of the places i have stayed have been much better value with breakfast included. new york is over priced and over rated.',not_happy
id13469,' i stay in boston with my daughter to attend the boston childrens hospital. this is not only the most convenient mcdonalds in the hotel but they have a great staff. jose is the highlght for my daughter. his big smile is a great thing to see when we have to be away from home for so long. we look forward to seeing angel at the desk during the day and jenne in the evening! she knows where to get real alfredo sauce on real handmade macoroni! it is nice to be recognized --- miles from home. we always enjoy our stay as well as the incredible staff. the same people everytime makes a big difference. they must really like where they work. thank you for all your outstanding service see you in - days!',happy
id13470,' stayed at the westin for $--- from priceline. for that price it was well worth it. the hotel is in a great location. i would not recommend paying the advertised rate for the hotel unless you are planning on getting an upgraded room. our room was tiny by -* standards (keep in mind this is a historic hotel). as other travelers have noted we also only got a full bed. didnt bother trying to get another room since we were out most of the time. parking was $-- with tax per day and $-- for internet (--hours). overall it was nice for an older hotel but well below standards for a newer -* hotel.',happy
id13471,' shuttle from airport timely. check in was quick and easy with friendly staff. room was $--- but not sure if that is simply because of my business pricing. my room was decent enough but i guess i had higher expectations for sheraton. the bathroom was dated and small and not as clean as i would have liked. bed was great!! super comfy with lots of pillows. my heat-air made noise all night long so sleep was lacking. sounded like someone in the wall stepping on a loose floorboard over and over again! although right by the airport i didnt seem to hear any noise though i could see the planes from my view. shower seemed to have been designed for short folk and im only - - but thought i was going to fall over backwards to wash my hair! tub didnt drain well either but on the positive the water pressure was great! wireless wasnt working for me so colleague brought me the network cord he had in his room (hmmmshould i have had one?) seemed silly to be charged for internet access these days...especially since wireless within the hotel lobby was free. restaurants- dinner at paparazzi my first night was fantastic- really tender filet! served by mindy- nice and friendly. lounge food ok- burger was a bit rubbery and dessert (apple crisp) slightly overcooked. music was annoying- same beat and sounds like it should have been at a rave or something. gabriella was super friendly though. breakfast buffet $-- but other options alone were almost as much so i bit the bullet and had small bits of everything. if you opt for no housekeeping you get a coupon for $- off food. nice touch! all in all not bad- would stay here again.',happy
id13472,' i have stayed at this hotel --- times per year for the past several years. it under went a remodel about four years ago and is holding up well. more recently the breakfast area was opened up to provide more room. it is a practical change that works but do miss the old gas fireplace. myriad dining choices nearby and with the opening of the domain shopping area this hotel is convenient to some of the newest hippest shopping austin has to offer. the staff is courteous friendly and helpful. while rarely an issue it has been my experience this hotel takes seriously quest comfort and will enforce its noise policy. the business center has one computer and printer. overall in my opinion a good value and convenient location.',happy
id13473,' high-end luxury at it is best! this oasis offers: cutting edge design exotic themes throughout and superior service. if staying in one of the concept suites or in one of the magnificent seven be prepared to make a mortgage payment (or higher) each night stayed..... high priced hotel but if you want a treat - this is the answer! the standard rooms are more reasonable in nightly rate. while they are not as roomy or unique as the others mentioned they are above average and as i mentioned - less expensive while still set in the glamorous surroundings of hotel zaza! in a word hotel zaza is impressive to say the least.',happy
id13474,' after returning from one night stay at the marriott a few days later i notices about -- bed bug bites on my arms and legs. i noticed all the bites one morning and they all went away a few days later. i have not had any other bites since so it seems none of the bug hitched a ride home with me.',not_happy
id13475,' for me the real downside to this hotel was the restaurant. i ordered a burger which tasted great until i felt a long long hair wrapped around the food in my mouth. it makes me feel sick just thinking about it. the staff were very gracious and took it off the bill but the fact that my husband and i both had upset stomachs shortly after eating said burgers didnt help! the room was small and i found the decor to be garish though i did like the black board wall!',not_happy
id13476,' room was clean comfortable bedding great location nice front desk staff (we were able to check in early with no problem) nice lobby-lounge area. parking is way too expensive and the water pressure was terrible in the shower but that being said i would stay here again if ever in philadelphia.',happy
id13477,' i stayed at the adolphus for - days. every aspect of my stay was nothing short of ideal. staff from check in to check out were helpful and courteous. it is a beautiful hotel in a great location. i can highly recommend the french room restaurant which equaled my best paris or ny dining experiences. i was on a discounted internet site rate and to some limited extent this made my stay even more enjoyable.',happy
id13478,' the staff was very friendly and helpful with all of my requests. it is tough to find a hotel that takes pets and is close to the airport (with -- hour free shuttle available) and an el stop. my only suggestion would be to find a better deodorizer for the carpet. not bad but it definitely hits you when you first walk into the room.',happy
id13479,' some additional info: for a real view of lake union try to get as high as possible as there are trees and waterfront restaurants blocking some of the lower views. the -rd floor actually is the lowest floor with rooms. see my photo of the hotel room map. the best views are at the right side (rooms -----) or looking out to the right. the hotel is shaped like a pyramid so the end units on each level have large outside patios with the best views and are also larger (e.g. room -- on the map). (in the room map the hotel is shaped like an arrow pointing away from the lake. each floor going up will be somewhat smaller since the hotel is pyramid-shaped.) the lake view is wonderful as there are float planes that land on the lake in the morning. the back of the hotel has no view. parking under the hotel is $---night. there are no spaces on the busy street in front of the hotel but free street parking always is available in the evenings behind the hotel or on the next block up. for breakfast in the morning in addition to scrambled eggs with some kind of meat and the do-it-yourself waffle makers there are bagels yogurt berries or cut-up fruit to go with the yogurt oatmeal apples and bananas and cereals. get your banana early as they tend to go fast. coffee is decent (this is seattle!) and served in carafes. staff is very efficient at replenishing food and cleaning tables. the lobby has carafes of coffee decaff and hot water with selection of regular and herbal teas and packets of hot chocolate mix. this is available -- hours-day and never ran out during our stay. there are also refrigerated displays with microwaveable foods and cold drinks (e.g. gatorade for $-.--) you can charge to your room high speed internet is by hard-wire lan connection. it worked flawlessly and was free. there is no in-room safe for your laptop. the bed was updated to the more plush kind that are becoming common in up-scale hotels with high-quality sheets (see photo). the bathroom had a roomy counter with real drawers for your toiletries and a separate door for the toilet-bath room.',not_happy
id13480,' i have stayed in this hotel several times in the past few years because i was attending an event at the hotel. things seem to have gone downhill in the past few years. the hotel refused to give us the event rate for our room because we didnt book it at that rate(those rooms were sold out but yet rooms were available for the non-event rate). hotel hallway had such a nasty smell we would hold our nose leaving our room. we assumed it was whatever they used to clean the carpets but we found out towards the end of our stay we were in the smoking section(only discovered when people in the rooms next to us were smoking on the balcony). we complained to the manager and she was extremely rude and told us when we checked in we were told it was a smoking room. there were four of us at check in and we were never told and would never have accepted a smoking room. she said the only rooms she had available when we checked in where smoking otherwise it was only king beds available. yet we had a confirmation from when we booked the hotel that said we needed - double beds. she refused to adjust our room rate or doing anything about our complaint. everyday we had to constantly ask for more towels and wash cloths. when we asked for wash cloths they would bring us more towels(staff does not speak english). we even had to ask for a roll of toilet paper because housekeeping never replaced it. the pool area used to be such a fun place to hang out now it is full of kids. one day there was even a children is party at the pool and at least -- kids running around the pool area. this is what happens when you allow non guests to use the pool. forget about trying to use a computer there the connection is awful. there are no safes or refrigerators in the room. i think you have to pay a daily fee to get a refrigerator. during my stay i met - people who had similar issues. one person who had asked for a non smoking room and was given a smoking room and another person who booked a room with - double beds and was given a room with a king size bed. they told her the rooms with double beds are given out on a -st come -st serve basis and when you request - double beds it is not a guarantee. yet the day after she checked in her friend was given a room with - double beds. the location of the hotel is good but not worth the terrible service and outdated rooms. i would never stay here again.',not_happy
id13481,' was pleasantly surprised by the rooms sound and outside light control and service. came for a course so got a discounted rate. the view from my room on the --th floor was great and included the river in the distance. others loved their times square views. my only gripe and it is trivial is that the shower pressure was really low. would stay here again.',happy
id13482,' stayed here for - nights in april ---- the hotel is located in a nice mainly residential area but only two or three blocks from busy wilshire blvd in an area known as korea town. the hotel at the time had an odd lobby situation up on the second floor i think it was and really only a desk and a few chairs not really a hotel lobby but it did the job and i think it is one of the still to be completed renovation projects along with the swimming pool. the room was very stylish with dark timber floors and furniture and pale coloured walls which gave it a bit of a designer look but a little impractical as there was virtually no storage space. there was a small open closet with some hangers and a shelf above it but no drawer space at all apart from a very tiny one in the desk which was barely big enough for an ipod let alone any clothing. in addition to a lack of furniture there was absolutely nothing in the room to give you any guide to the hotel no guide to the tv or phone not even which extension was the front desk nothing about the local area not even that little card that is on the back of every hotel door with the room rates and the hotel liability policy or a guide to where the fire escapes were. the room had a great lcd tv with a good selection of stations very comfortable king size bed with great linens and nice towels and the bathroom had been renovated nicely. parking was free when i stayed there but i think is usually $-- per night but like a lot of motels in los angeles there just isn’t enough spaces to cope with the number of guests and the hotel allows cars to be parked behind already parked cars and they keep the keys and move the cars if needed not an ideal situation if you are in a hurry to leave. staff at the front desk were friendly and helpful and one even lent me his cell phone to make a call which couldn’t be made from the room which was much appreciated. good strong reliable wifi internet free in the room. i paid us $-- per night which i think for los angeles is a good deal i just think they need to finish the rooms to make them truly nice and yes i would stay there again.',not_happy
id13483,' great beds clean rooms amazing bathroom nifty view wonderful service expensive parking ($-- but it is chicago) speedy in and out. very european in sensibility and amenities but with air conditioning!',happy
id13484,' i couldnt recommend this hotel highly enough. our first visit to washington and were advised this hotel was ideal. about - mile walk to all the sights so excellent location. rooms were fantastic everything you could need and more. most importantly the service particularly at the front desk was perfect. we had quite a few questions about things we wanted to do and they could not have been more helpful and friendly. jerry the front desk manager in particular was superb. my only slight negative and maybe i am being harsh because i dont live in a busy city was that the hotel could do with double glazing on its front rooms windows. very noisy late at night with traffic noise and everyone falling out of the bar. other than that it was fantastic - i would go back tomorrow if i could!',happy
id13485,' traveling with a -- yr old grandson this was a good location. easy walk to pier -- alcatraz landing and taylor-bay cable car. room was large and comfortable. hotel staff was excellent and very helpful. rex at front desk did everything he could to make our stay enjoyable. if you want to stay at the wharf this is a good choice.',happy
id13486,' the brown palace is a legendary hotel and sets the standard for luxury and service in denver. from the moment we arrived for a long weekend we were impressed with the ambience beauty history and attention to detail. my family and i are frequent travelers and somewhat difficult to impress. that being said the staff in addition to the facility simply overwhelmed us with their service knowledge and kindness. ryan pratt and heather shmoensky? in the guest services department were delightful well informed and..... what is the word?.... authentic! i sensed the hotel and denver are impressive and exciting to them. they were both warm and inviting and their enthusiasm encouraged us to check out more of what this beautiful property and city have to offer. without question we will be back. if you havent stayed at the brown palace plan to make a reservation soon. everything from the rooms to the lobby is immaculate and the staff is simply..... superb!!!!!!!!!!!',happy
id13487,' convenient location hazardous elevator door (didnt catch while entering & exiting) wasnt told about the breakfast attitude of staff not particularly helpful very small room would help to offer take-away coffee cup too expensive for what is offered',not_happy
id13488,' my brother and i ended up here on our way up from buena vista towards six flags magic mountain. it was a late night find thanks to mcdonald is free wifi just as i was about ready to pass out. having read the reviews on here expected the worst but couldnt fault it and ended up staying - nights in total and using this as our base for six flags universal a self-driven tour of greater la and a stop-off before heading up highway -. two clean comfortable double beds in a recently redecorated bedroom with a good-sized shower-room and decent tv. paid wifi internet ($- for -- hours) was quick and secure. didnt use the pool did hear that someone else had their car broken into on our first night (i believe theyd left a skateboard on the back seat) but we had no such problems. upon arrival around midnight there was a security guard based near the car-park entrance and so that was where we parked with nothing left on show in the car: it is basic common sense and what id do anywhere. we did consider checking out and relocating a little closer to downtown for the last couple of nights but in the end decided against it as we were so with the room and it was easier to drive another -- - -- minutes than risk checking in somewhere else and not being as . safe to say wed stay there again if we were looking to visit the same areas.',happy
id13489,' the staff was extremely friendly and helpful. the accommodations were lovely and the location was excellent. it is an intimate place and offers a nice respite from busy days exploring the city.',happy
id13490,' i stayed with my husband and a friend for - days in a double and a singleroom. both rooms were a good size and very clean especially for a new york hotel this standard. we loved the location in chinatown very vibrant area and close to soho the village and other downtown locations. i have never stayed in a hotel in new york where the staff was so friendly and helpful. we went on daylight saving time while there and staff went to all rooms and left a note about it and set the alarmclocks! the breakfast was fantastic i expected a piece of toast and coffee but we had waffles - kinds of cereal fruit and bagels.....and the coffee was really good! reception area was nice they have - computers where you have free internet seating areas and magazines(incl. weekly time out nyc) to read. only negative comment: ask for rooms away from icemachine and sodamachines on -th. and -th. floors. they are very noisy. we changed our room because of the noise but staff were very nice about it and gave us a new room right away. no luxury hotel but for the price we paid it is! can not recommend enough.',happy
id13491,' my husband and i chose this hotel through the park-sleep-fly web site - or - months before our trip. you can leave your car there for -- days if you stay there the night before your trip the night after your trip or both. we chose to stay both before and after and had a rate of $-- each night plus $--.-- for taxes and $-.-- transaction fee (this is nonrefundable). normally if you stay at this hotel you are charged $-- a day for parking so this package is really a good deal and the room is clean modern and very upscale. they offer -- hour shuttle service to the airport which was one of our requirements because we didnt get back to chicago from our trip until -:-- in the morning. the bed was comfortable and it had a large glass step-in shower. i would definitely use this hotel and the park-sleep-fly package again. as it was getting closer to the day we left i checked the website to see if the fares had changed and this package was more expensive so it pays to book early.',happy
id13492,' i wouldnt go back to this hotel! the rooms are so small that you dont know where to put your luggage the bathroom is less than small and the foruniture is really ikea style! the only good thing of my w experience was the hamburger i got in my room! the rest... foget it!',not_happy
id13493,' great room clean free parking close to many touristic locations the deli next door had good food and good prices . i would defiently return to the travel inn when i return to new york. the staff was very welcoming and friendly.',happy
id13494,' awesome location beyond comfortable rooms hospitality amazing very affordable !!!! most of the staff was informed and helpful they went the extra mile to assure ourcomfort and safety. absolutely the best of the best !!!!',happy
id13495,' a relative on a student budget wanted to stay there for a few nights and i helped him check in. i think this is the correct date. the manager was proud of the rooms and took us to the quieter side of the building. he stayed in room --- and reported back later that he found the room comfortable clean (he is fanatic about clean) and he slept well. the i--- road noise was tolerable. he would stay there again and he considered the management excellent.',happy
id13496,' we chose to stay at this hotel because of the location and cost. this hotel is literally - block from time square. the noise didn’t affect us at all possibly because we were staying out till - and - in the am. the rooms are very small but clean with nice simple decoration walls are thin and the bathroom is nothing to brag about! but we expected that from an old hotel like this one. they seem to advertise the unique sinks in the bathroom but i would have much preferred a regular sink with more counter space. we arrived when they were doing a photo shoot in the lobby (apparently the hotel is in the middle of an owner change) so not only was it chaotic but very busy as well. the check in staff were just mediocre. our room was not ready (after -pm) so we left our bags and ventured out. $- to hold our bags tho?? the hotel price was excellent but you can definitely rack up the cost with all the extras! they did offer free wifi in the lobby but we were never told about this and only found out when we asked another guest why there were so many people hanging out in the lobby! with all that said the hotel ambiance-design was great the location and price certainly added to the enjoyment i’m not exactly sure why its a - star--exercise gym? either way it was a very nice hotel.',happy
id13497,' my sisters and i meet every december in san francisco for plays walking tours and shopping. we have stayed at the cornell for the last -- years and it is always wonderful. it is a quick walk to union square chinatown theaters and the financial district. parking and breakfast in the delightful restaurant downstairs is included. this year they have added a small cafe for free coffee and tea which is the perfect meeting place. the hotel is decorated beautifully with different french artists honored on each floor. the hoted seems to get better every year!',happy
id13498,' stylish rooms. ceiling is just bare cement which is maybe the look theyre going for but it made it seem unfinished. great location not crowded friendly service good view great sheets! there is a glass partition between the shower and the sleeping area which made for some good jokes. you can cover it with a curtain but light still shines through so i had to use the bathroom in the dark so i wouldnt wake up my husband (who sleeps later than i do) with the light. have encountered this a few times now where bathrooms or suites are not light proof - poor design.',happy
id13499,' this is the best hotel in sf. perfect location just enough fuss great bar next door for late night repast and drink.',happy
id13500,' the strand is a good hotel for a reasonable price. rooms are nice although a bit small. the breakfast is average. not a lot of choice.',not_happy
id13501,' we had one night back in la before flying home so we booked in thinking we wouldnt have a car and it would be easy to get to airport which it is but we had a hire car - which we hired through arguscarhire.com.au (and we got a great deal through them - yes i would recommend them) and our reasonably priced accomodation jumped in price dramatically as we had to pay for valet parking (au$--) per night and we were advised that they did not have self parking so think carefully before booking as we also had a no refund no cancellation policy on our booking (which we booked a month in advance). the hotel is nice and rooms are large and clean. and check your bill as they tried to overcharge us for - nights on the valet parking. off course they apologised and removed the overcharge!',happy
id13502,' we stayed at the marina motel on a recent trip to california with friends. we loved the historic marina motel! the rooms are not large but they have everything you might need (fridge microwave nice bathroom comfortable beds) plus free parking! there is a walgreens right on the corner near the hotel and lots of nice restaurants within walking distance. we also walked to the palace of fine arts from the hotel at night and it was very nice and we experienced no beggars or issues along the way. i would definitely recommend this hotel!',happy
id13503,' i stayed at this hotel in july during a heat wave - triple digit temperatures for - days straight. it was such a relief to come home to the marriott each night. rooms were good - staff was very friendly and hotel was situated right on the magnificent mile. the only - downsides were the fact that you could only use wifi in the lobby or the -nd floor otherwise there was a $--.---day charge. they also need more waitstaff in the hotel lobby-bar. friday night there was only one poor soul working and we waited an hour for a drink! other than that - a great place to stay.',happy
id13504,' my boyfriend and i booked our stay at the nine zero boston through a travelzoo promotion. we were staying in the city for a red sox game and thought it would be fun to try a different hotel. we booked a king premier room which was nicely appointed. the beds were extremely comfortable and the design was funky and fun to be around but the size of the room and the bathroom shower were disappointing. everyone on tripadvisor had talked about the beautiful large shower. unfortunately we only had a standard bathtub which we definately expected more from the hotel. the shower still functioned properly we just expected more than an average tub-shower from such a nice hotel. the evening wine reception was a really nice touch. room service was delivered promptly but i feel strongly that the prices did not live up to the quality delivered. the staff is very nice and outgoing and we would stay again.',happy
id13505,' id stayed here about a year ago but i just had my first stay since the silversmith became independent. all was fine; the room (---) was clean and had a great bed the front desk folks and bellhops were courteous and attentive and the internet worked fine (though not wireless). i also paid for several rooms for my colleagues and the front desk made the process easy. the location is fine although it is right under the el tracks; request a room away from the train if youre concerned about the noise (i was on the opposite side of the hotel and didnt hear anything).',happy
id13506,' just had the perfect week long stay at the sofitel. all the staff from the front desk to the concierge door men and maid were unfailingly friendly and helpful; nothing was too much trouble. as an example i couldnt figure out the television so rang the front desk; someone arrived within - minutes and sorted it out; - minutes later the front desk rang to see if it had been sorted to my satisfaction. lovely room with roger & gallet toiletries and all areas of the hotel were in perfect condition; in addition the location is central to everything with a metro station around the corner. would choose the sofitel again without hesitation; very highly recommended. you wont regret it!',happy
id13507,' high end hotel adjoining houston bush intl airport that caters to business people. very accessible to the airport via a subway car system but also via a shuttle if you have lots of luggage which we had. you pay for everything extra from internet access porters parking etc. but that is to be expected from such a high end hotel. the very best bed and bedding weve experienced in a while. lovely rooms with lots of amenities. great stay and we recommend this hotel especially if your flight out is very early morning.',happy
id13508,' myself fiancee and daughter stayed here for one night en-route to orlando and thought it was a wonderful hotel. the suite was quite spacious and well equipped and well maintained. the breakfast was very average but as it was included in the price (and plentiful) it was ok. the main highlight for me was the friendliness of the staff...a credit to the hotel. if we ever are in jacksonville again we will not hesitate to use this hotel.',happy
id13509,' the staff was very accommodating to our needs. they gave us an accessible room because it was a larger room for our family of -. we were also able to get a roll-away crib for our - yr old. the staff was able to give us great transportation info for getting around the city even when the concierge was not available. our room was directly across from the elevators and snuggled between the stairwells but this was not a problem at all. the hotel is very near a hospital so ambulance sirens could be heard late into the night and in the early morning.',happy
id13510,' first of all the room was dirty and smelly.it had roaches and had to kill them during my stay.the sheets were dirty and had to ask for more so i could change them.there was food left in room from previous stay.the table and couches were dusty and had a very musky smell.the window did not close and air kept coming through.the towels had stains on them and could not use.the bathroom floor had a greasy substance on it.the housekeeping in this hotel was the worst..i only stay there to come see my friend that was staying there for work if i had a choice i would not have stayed.the room was the worst thing about my trip.i was very disappointed and i stayed in super - hotels at least in the last year a total of -- times and this was the first time i have ever had problems like this.',not_happy
id13511,' we recently stayed here so we could attend the mcrd graduation. it is only about a -- minute walk to the marine base and there is a ton of restaurants and shops within walking distance. room was clean and quiet. continental breakfast was nice. the only complaint we have is the shuttle service. not sure who they contract with but the shuttle drivers are extremely rude. on family day (thursday) we walked to the base due to the attitude the driver was displaying when picking up passengers. we did get the shuttle back to the hotel that night (because we were extremely tired) and once again very rude and late. we had to wait about -- minutes for them to pick us up. if our feet werent so sore from walking around the base all day we would walked back. the next morning we decided to walk since it is very close and we didnt want to wait around for the shuttle driver to show up with his attitude again. other than that the hotel was fine.',happy
id13512,' very comfortable hotel. pillow-top mattress and lots of pillows. wonderful housekeeping really nice. centrally located and can walk to most theaters. doesnt have a restaurant at night if you want to stay. the price was-well it is new york-too high.',happy
id13513,' just got back from a weekend trip to nyc & the westin ts. i actually liked the hotel & our room very much but we did encounter a few issues that were very dissapointing: -. the biggest problem we faced was no hot water on a very cold morning. and all we got from the front desk was the run-around: it would be hot again in -- minutes. - hours later and it still wasnt although it was fixed when we returned that evening. -. after the -st day and every day after i asked for fresh wash cloths. none were ever brought to our room. -. the handset to our cordless phone did not work (dead battery?) our friends staying in the room next door also had the same issue. i called this in also but told them not to send someone up until after we had left for the day. in less than - minutes maintenance was knocking on the door. we sent them away as we were still getting dressed but they never returned. neither our phone or the one in our friend is room were fixed on the day that we left. so although the hotel was in a great location for our needs the room rather large for nyc the beds were great and overall everything was very good no hot water and lack of response to the other issues really brought my ratings down. my advice to anyone who has problems is to be sure to raise holy hell with them or your problem will not be addressed. this should not have to happen in such a pricey high-rated hotel. i do have to say that we really liked the cocktail bar in the hotel ;-) neat atmosphere etc. also i really liked the showers although very limited counter space in the br and glass br door were nice to look at but might not be to everyone is taste is (i.e. not very practical in all situations.)',not_happy
id13514,' my boyfriend and i recently stayed at this hotel for four nights and we had a wonderful time. not only is it perfectly situated across the street from china town but the staff was incredibly helpful and friendly. the rooms were amazing (ask for a corner room with a view). i will go back and stay here in a heartbeat!',happy
id13515,' this beautiful hotel has a spot on the national registry historic trust and it is easy to see why. every inaugural ball since it was built in ---- thru the end of the --th century was held there. the public areas and outdoor gardens and pool are stunning. our deluxe room was enormous and it definitely was deluxe. (at some hotels i feel they cant possibly know the meaning of the word) the room obviously was newly refurbished. the bathroom is tiny but nicely appointed. there is a large glass-topped vanity just outside the bathroom with plenty of space for cosmetics and toiletries. a sink in that area would have been a nice addition. the room was very clean and comfortable. we also had a tiny balcony. the location is great. it is about a - minute walk from the woodley-adams metro stop and less than a -- minute walk to the zoo. we had sunday brunch there which was also great. everything about the visit was a -- !',happy
id13516,' i have been staying at this hotel for years now during july -th. it is very reasonably priced with great service and quick access to the highways. the rooms are clean and not run down. i have always been pleased with housekeeping bringing any requested towels etc. within minutes of a call. the gym is small but it does the trick for a quick workout in the morning. they also have a laundry room if you are staying a little longer and new to wash clothes. good appetizers and drinks at the restaurant. i stay getting my aaa or corporate rate so they usually provide a few drink coupons and food credits on the weekends. the parking is average for hotel circle but again with the aaa or corporate rate it is free. hopefully when in san diego you are relaxing on the beaches or eating at some great restaurants so stay at a decent hotel like the crowne plaza and save a little extra cash!',happy
id13517,' the location was perfect. we just returned from spending three nights. it was within walking distance to most of the sights we wanted to visit. the staff was wonderful--very friendly and helpful. we requested a room away from the train line and didnt have a problem at all with noise. the only downfall was the restaurants. the first night we ate at the launch zone...the pizza took about -- minutes to arrive. we also tried the breakfast buffet at smithsons...it was mediocre and overpriced. however despite that we would definitely stay again. we found plenty of other places to eat--of course we couldnt take advantage of the kids eat free deal. other than the restaurants everything else was great.',happy
id13518,' my wife and i had high hopes but came away underwhelmed by the hotel indigo san diego. the decor is modern and is to our liking but we found the hard flooring in the rooms make for a very noisy stay. we heard the guests above us walking around in heels and the walls between rooms seemed thin as well. a couple of hours after checking in we were walked in on by a hotel employee who had come by to place a welcome gift in our room. when i asked him what he was doing he responded we thought you were vacant. here is some cheese and apricots. um i cant find your thank you card . after taking the items from him and thanking him and telling him to not worry about the card he came back a couple of minutes later interrupted us again and dropped off the card. on the morning of our check out (saturday ----) the hotel experienced a power outage around - am. in talking to the staff the outage was specific to the hotel not the block or neighborhood in which the hotel is located. the hotel is back up generator supplied power to the common areas but not to the guest rooms. due to the power being out we couldnt brew coffee in our room so we went downstairs to the cafe in the lobby to get a couple of cups of coffeeand was charged for them. it seems like poor service to charge your guests for something that they are unable to do due to no fault of their own. the location of the hotel is good but unfortunately due to the issues we had with service well look for other options the next time were in san diego.',not_happy
id13519,' this was our -nd stay here and im finally reviewing it. the rooms are clean and the bed was very comfortable. we were up on the -th floor and that is where they have their lounge for priority points members. unfortunately it is closed on the weekends so we didnt get to use it. im rating this hotel excellent for their awesome sushi lounge that has a late hour and the breakfast was delicious as was the coffee. it has a tropical feel throughout and i love that. we didnt use the pool this year but last year we did and our kids enjoyed it very much. this place is super close to the mission shopping and downtown. dont hesitate to stay here.',happy
id13520,' maybe we were just disappointed after having stayed at the crowne plaza in new orleans where platinum priorty club members are treated as they should be but the staff in houston are just not up to scratch. we were given an upgrade to a king suite which was wonderful but this hotel does not even have a dedicated executive club lounge. the parking garage is dark and dingy and you have to pay for it is use. there are no in-room safe deposit box so you have to constantly go to the front desk to access your personal items.',happy
id13521,' we spent seven nights at this hotel. check in was quick and very friendly. our room was a king alcove with a view of the pool city walk and the freeway. very clean and well appointed including a small fridge. the bed was comfortable the tv was a good size flat screen. we had a nice couch. the public and convention areas were clean comfortable and inviting. the pool area was quiet and plesant place to read as well as swim. the staff was extremely friendly and very helpful with any questions. there is a small convienince store and starbucks in the lobby. we ate once in the bar and once in the restaraunt and while not cheap service and food were very good. city walk universal city was a short seven minute walk away (with a steep staircase to climb) for other food choices and shops. the shuttle to the city walk worked well also. a great place to stay.',happy
id13522,' good location and decent value for the money. concierge service a little below average. make sure you do not get a room facing the street; otherwise you will think you are in new orleans at -am',happy
id13523,' overall pleasant hilton with -- floors bright (skylights) large lobby starbucks inside. pool on -nd floor a little chilly still. reserved special conference rate and worth it. housekeeping honored my zzzz doortag without complaint. flatscreen tv windows that do not open. comfortable ergonomic netted office chair and sturdy desk. checkin somewhat anonymous as would be expected from such a large property. foyer and interior has constant semi-mainstream chirpy music that is just a little too loud and follows you into the elevator to your floor. rooms are quiet though no airplane noise very comfortable bedding. nice bonus feature: reception was restocked with fruits (apples pears oranges bananas) --h a day. bathroom spacious. shower: extremely high flowrate not adjustable (water must still be cheap in tx despite droughts) but with good temperature control and high enough for tall people. mirror lights bring out warm skin tones. plenty of complimentary parking (security guard patrolled --h). krogers grocery nearby. had gone for standby on executive floor (--th) but they were fully booked so not available would have been nice to check that out. internet free if you have att wifi.',happy
id13524,' this is the second time we have stayed here before an early morning flight. it is comfortable and close to the airport but not so close you can hear planes flying over. the rates are reasonable and the room was clean.',happy
id13525,' wanted somewhere for a one night stay in the city to see the sites prior to returning to uk from philadelphia airport. arrival fairly easy although had to do a once around the one way system before i got to the main hotel entrance and multi story car park entrance which is actually on -th street not arch st. reception found us quickly on their system and did something to the car park ticket so we could go in and out and were charged a discounted rate of $--. not very communicative i guess most of their guests are very used to staying in holiday inns and know the score but answered questions when asked ie what is the number of our room . we must have showed on their system as priority club members but this was the first time we had stayed at a holiday inn. room on -th floor next to lift but no problems with noise from the lift. clean with big double bed. bathroom was begining to show signs of significant wear and tear and could do with a refurbishment we had stayed in a lot more modern hotels on this trip so it just looked a bit scruffy for what we were paying if it had been in a logis in france it would have been fine everthing worked. disposable cups for the in room coffee machine again little things but not what i would expect at this price. the only hotel we stayed in this trip that had free access to internet connected terminals with a printer in their business centre only - terminals but more than anyone else had they all seem to give free access via wireless no good if you dont carry a laptop with you. great location for the main purpose walking the tourist trail. our room and the carpark overlooked the christ church burial ground where benjamin franklin is buried short walk to the new visitor centre to get there early for the tickets to independence hall and then back across the road for the liberty bell. ate well down on -nd street at the plough and the stars and of course had to walk down to geno is for a cheese steak. bill was pushed under our door early in the morning and as it was correct checked out using the tv simple. easy drive to the airport about -- minutes.',not_happy
id13526,' the staff was very helpful and friendly. service was great. thank you i will not hesitate to stay at hilton again.',happy
id13527,' we recently returned from staying - nights in june at this hotel as a family vacation trip to tour the san diego area. while we found the hotel staff to be very friendly and overall helpful the room to be clean overall and the location to be great there were several things that this hotel fell short on. the first thing is parking.....instead of assigning each room one slot it is a free for all. upon check in at --:-- a.m. there were no parking spaces left. we were told to park by the road which we did. then early the next morning (and we had flown in from massachusetts so were exhausted) the front desk phoned the room to tell us to move the car so a delivery truck could get in. upon moving the vehicle we saw that apparently the sprinkler system had gone off and the entire driver is side was covered with water.....now normally this would not be a problem but the water must have had sediment in it because it caused water spots all over the car which we had to clean off in order to be able to see to drive. secondly the room (we stayed in #---) had an odd smell everytime you entered the room.....it was clean enough but the smell was weird (maybe the carpets?) the room was very dated.....a new coat of paint carpet and new bedspreads would really make a difference. the ac also sometimes changed into a mode when running that was loud and other times was fine. we tried to use the pool but there was a ton of kids in it splashing water everywhere so we left. apparently they had two large groups staying there for soccer and football tournaments. we tried the pool once these groups checked out and it was better but we could smell sewerage while sitting by the pool which was coming from somewhere nearby....maybe the hotel or the pump house? anyways the location is awesome.....everything is within -- minutes.....but the hotel did not meet our expectations.',not_happy
id13528,' me and my husband stayed at this hotel for - days. let me start with arrival the check in was real quick and friendly they were very accommodating when we requested a king non smoking room even tho we booked - double beds. the comment about the parking elevator in prior post was on point it is extreamly slow at times and that is because it is also the service elevator so when the staff is using it they at times hold it on floors so it seems broke but we just compromised by using the - main elevators which were fast and depending which level we parked walked up one or down one. the room was very clean and nice it was set up nicely the bed was great and the pillow menu was a nice touch. my only complaint is if you are use to sharing the bathroom with your mate forget about it. it was too small for that we had to take turns it was like a closet. who cares tho the service by the staff more than makes up for it. housekeeping was a little slow maybe because we were on a high floor and the hotel was completely booked but when they came they were on point all sheets changed pillow cases removed daily i know i wear makeup cups changed coffee pot washed out very nice service on a daily bases. the restaurant in the lobby was nice it wasnt crowded that was good. all and all it was a good time had by all. fyi the front desk has a nice box with printed directions to things from walgreens to food spots that came in handy. check it out.',happy
id13529,' as a platinum spg member i stay at lots of westin hotels. first time at this westin. experience was unremarkable with the exception that this westin has a club loungethat served a decent breakfast - eggs juice toast muffins croissants various cut up fruit and oatmeal. - free computers and a printer in the lounge was a bonus. for $--- prepaid this is a good deal. it is right next to lax with free shuttle so very convenient. yes there is airport noise so if planes landing and taking off are a problem for you stay somewhere else. it is a busy hotel. it has the normal heavenly bed and other pleasant furnishings. would i stay here again when departing early at lax? yes. would i stay here for any other reason? no.',not_happy
id13530,' although the duck march seems short after the long wait and the crowd it was amusing to see. besides it has the best mint julips in town! it is worth the trip just to see the beautiful lobby - a flash from the past of luxury hotels.',happy
id13531,' the first thing i noticed when i arrived was that this hotel is run down old and in a shady neighborhood. i was visiting for business for - night and needed a good night of sleep before an early am meeting. that night i came back to the hotel after dinner to find about ----- adults sitting on the floor of the hallway outside my room. one was even leaning against the door of my room. they were all talking and seemed to be having a good time. i looked puzzled and one of them mentioned they were there to make sure none of their kids sneak out . that night i got zero sleep because these adults were laughing talking loudly in the hallway all night long. i asked the front desk for help and they sent up a security guard. i then heard the security guard say hey guys sorry to bother you someone called so can you maybe keep it down just a little bit? i called back down to the front desk and told them that someone was a guest in your hotel. the front desk asked if i would come outside my room to talk to the security guard. so much for them respecting a guest wishes to remain anonymous. they were not helpful - the next morning i left my room and when i opened the door i almost hit a woman in a sleeping bag outside my room. i travel every week and stay in countless hotels but i have never come across something like this. dont ever stay here - the warm cookie isnt worth it.',not_happy
id13532,' usually when i sleep in hotels the day after i put anything i have in my baggage and i close it up... i dont like people touch my stuff... but one morning i forgot.... when i come back in my room in the night i found my pijama on the furniture (where i left it) i took it and a lillte bug felt on the floor and ran behind my bed... i put my pijama in a plastic bag... i would have burned it if i had a lighter... i slept with the lights on dreaming about a terrible bug walking on my skin... awful !!! there is a bad smell in the room and the sink is yellow near the hole... and what about the pool? nothing im not so brave to dive into a green water pool...',not_happy
id13533,' nice hotel if you want to spend much of your time in soho and tribeca but otherwise is pretty far south. a subway station is close to get around. traffic snarls around here because of the entrance to the holland tunnel which is unpleasant. lots of street noise. rooms small but not bad for new york city. good beds good linens good lighting generally. nice minibar and complimentary filtered water were a nice touch as was wifi. my room was a shower only which is too bad because i like a tub before bed. previous comments by the hotel say that noise transfer has been solved. i disagree. noise from the room above and assorted activities in the hall were clear as a bell. housekeeping was good in some respects but not in all. unclean floors and a grimy area rug in the room were not pleasing. most of the staff were very good. a few excellent. one just plain nasty and arrogant! really disagreeable! this hotel could use a dedicated concierge and one less jack of all trades desk girl in my opinion. not to be petty but the uniforms are quite silly. the gals look like they have raided mariah carey is st. vincent de paul donation bags and the door guys look like newsies. the elevator lay out also presented a problem for pets and people with mobility issues and service problems with the ground to lobby elevator existed. jimmy on the roof was rather skanky on the weekend nights but before the sun goes down it is lovely. nice outdoor area up there with the dipping pool. burke kitchen was very good both for food and service. customers varied wildly on different nights. one evening was very european and sophisticated; another full of loud vulgar yahoos. the outside area and the tree house bar are sedate and perhaps the best part of the hotel. the glass walled lobby is stuffy as in no fresh air and awkward with coffee in the morning and wine in the early evening. all i ever saw there were empty wine bottles and empty coffee carafes so it seemed a pretty tacky to me. one more thing; when i asked for information about anything other than directions open table or google were the sources which is not good enough. i had a notion that some of the desk girls really knew very little of new york outside of soho. i would consider staying here again but it would not be at the top of my list.',not_happy
id13534,' this is the first hotel where we decided to leave after only five minutes. the room had a very peculiar odor (bad) and the bed was completely lumpy. there were stains on the wall and a very uninviting small table and two tiny chairs as furniture. a sad foam coffe cup lay atop one of the beds. when we asked to immediately check out we were told that is how the bedding is supposed to be. ive seen bedding like that before but not ever this lumpy. it looked like crators on the moon! a shame because we usually always stay at hampton inns. i guess theyre not all created equal. stayed at the holiday inn across the street and were very happy.',not_happy
id13535,' okay as a san diego native there is no question that the sheraton still retains that california feeling. in fact if you take your self (walking) outside of the hotel and to the east you will see an amazing view of downtown that even i did not know existed. in fact you usually have to go to to the other side by way of the coronado bay bridge to enjoy such a view. minutes from the very best of san diego: balboa park san diego zoo and gaslamp quarter. i find at times that the hotel transported me to circa ---- is but the pool and grounds more than made up for this. i do agree with the other reviewers: for a grander experience the marina tower has exceptional service and closer to the middle of all of the action.',happy
id13536,' excellent location very comfortable rooms. food is close by.',happy
id13537,' my husband and i stayed at the chancellor for - nights and overall had a very good stay. we requested a quiet room and were put on the --th floor in the front of the building. the room was quite small but cozy. the bed was queen sized and for the most part comfortable. my husband did not sleep as well as i did but he is picky when it comes to beds so i cant fault the hotel. thankfully the room had a ceiling fan because the room did get a little warm. we slept with one window open and the ceiling fan on which worked well at night. they also offer additional fans if needed. even though we were on one of the highest floors we could hear traffic noise and trolleys (drawback of being in the middle of union square) and although this did not interfere with our sleep it might be a problem for light sleepers. i would recommend for those who need absolute peace and quiet to request a room on the back side of the hotel.the room was tastefully furnished with a decent sized flat screen tv a small desk small coffee table with chairs and two night stands. the bathroom although small was adequate. i did feel that it could have used a bit more counter space. there was plenty of hot water with good water pressure. the following is just a minor issue but my husband usually uses the body wash and shampoo supplied by the hotel rather than packing his however we both found that the body wash supplied had an very unpleasant scent so he wound up using mine. we were to see that there was a safe supplied in the large closet. they did have an iron and ironing board however my husband found that the iron was a bit old and did not work very well. although breakfast is not included there is a restaurant in the hotel where we would have breakfast for reasonable prices. the hotel cant be more conveniently located. we come from new york city and i am positive that for the price location and condition of the room and hotel that it is a great bargain! the location of the chancellor in sf would be equivalent to being around herald square or times square in nyc however in nyc one would never be able to find a hotel that is as clean and comfortable for the price and location without it being a roach motel. so although the rooms are average the price and location make the chancellor a great place to stay!',happy
id13538,' i can live with the small room star trek decor and poorly designed bath. however the bed was the worst i have ever slept on in a hotel (im -- years old). it is not really a standard bed at all but rather a platform bed which extends from a futon position to a full bed. the so-called mattress is without a doubt the hardest i have ever slept on. there is virtually no give and it is impossible to find a comfortable sleeping position. i turned and tossed constantly and my back shoulders and hips were sore after four nights on this thing. my room was prepaid and non-refundable so i just had to suffer through. normally i would have left after the first night and found a better place. this hotel is primarily for young people. middle age travelers and seniors will most likely not enjoy themselves.',not_happy
id13539,' just completed a - day stay at this hotel on a business trip. i was seeking a quaint hotel in a nice location and got exactly what i was seeking. the staff was friendly (the owner of the hotel even made it his business to approach me and discuss the stay. what a nice personal touch that you dont often receive from a chain hotel.) the location was practical (right off wilshire crest) and those seeking kosher food would be with some choices for food in the vicinity of the hotel. you wont get the glitz of some of the other l.a. hotels but for the price and location i really liked this hotel as an option. clean and comfortable with a helpful staff. ill be back!',happy
id13540,' this last year i have stayed repeatedly at the magnolia hotel in dallas first for its proximity to the meetings i have been attending but now for the expectations of yet another comfortable hospitable stay among friendly staff who are attentative to my needs.',happy
id13541,' this was our first visit to america. so we had no idea what to expect i was a cross between nerves and excitment. but it was everything we expected only --- times better. the beacon hotel was fantastic i had e-mailed them to request a room on a high floor and thats exactly what we got a lovely big room on the --th floor with views looking out towards central park. the rooms were kept clean and the kitchen was a big bonus and very well equiped with a full size fridge (handy to keep the beers cold which you need after a hard days walking!) microwave and coffee maker. tea towels dishclothes and washing up liquid are also provided. the staff very very helpful and provided us with a great map. location for us couldnt have been better it is quieter than mid town manhattan which we liked only - blocks from the dakota building and central park. subway minutes away which we found very safe and very cheap to use ony - dollars each. fairways the deli over the road is an experience in itself it must sell everything for everybody its amazing! viands is a resteraunt-cafe next door and the food is lovely most nights we were that shattered from being out all day that we used to phone for a take away delivered to the room some may call that lazy but we thought it was heaven! starbucks on the next corner of course theyre on every other corner. must recommend that you book in advance for the empire state to avoid que is. we waited about - hours. hardly any que for rockerfella building which to us we thought had better views. liberty and ellis island we booked on-line which was a god send saved on hanging around. good tip to arrive first thing in the morning. by far one of the most memorable things we done was to go for evening dinner with the world yacht cruise which we also booked on-line it cost £--.-- which was worth every penny the food and the service was fantastic and as for the views of the manhattan skyline all lit up well that was priceless.',happy
id13542,' we stayed at the hotel nikko in san francisco on a three day stopover en route to hawaii in early april ----. the hotel has a great location with quick access to amazing shopping transport restaurants and the tram. rooms were lovely with big plate glass windows that gave a fabulous view over the city. security was good and the rooms were quiet and very comfortable. service was indifferent - its a busy impersonal business hotel so not many friendly touches for guests. our stay was also spoilt a bit as we mistakenly left a bag with shopping and souvenirs in the room on checkout phoned the same day to query and the bag was gone - although completely our fault due to oversight this is still theft as it was plainly brand new goods that were left by mistake and this left a bad last impression. final summary - its a smart comfortable hotel with super facilities and the location is perfect not only for business travellers but also for tourists - but it leaves a cold experience as the service is very distant and not hands on at all. i would stay there again for the comvenience and comfort but the hotel does not form part of the vacation experience rather a place to sleep and change although that is in some comfort and style!',happy
id13543,' i personally dont care for frisco but we were offered a room upgrade and got it ($--.-- extra and well worth it) the view was outstanding!! private balcony we also checked in early without hassle or charge the staff was cruise ship good very friendly and helpful which more than made up for location and the abundance of wall street protesters (they should serve their country before they criticize it!!). people can make a difference!!!!',happy
id13544,' as others have pointed out the intercontinental boston has terrible service. for such a nice property and global brand reputation i expected much better customer service. ill try to explain what i think is going on after second trip. my comments are based on two trips. one in august -- ---- and most recently on august -- ----. this was a family trip. we booked two rooms. the second for my mother in-law. our august -- ---- trip was cut short due to a hotel fire. back then the hotel did a terrible job handling the fire. my comparison - comments are based on other hotel brands ive stayed at over the years including the ritz carlton four seasons fairmont omni marriott and hyatt. this intercontinental boston is a relatively new hotel. the rooms are spacious and beautiful. the hotel is about a ----- minute walk to faneuil hall marketplace and about ----- minute walk to the north end. this trip (aug. ----) we managed to check in early. i noticed the hotel did not seem busy. as with most properties this hotel has both residential and commercial tenants. this is where i believe the problems stem with customer service. clearly the hotel guests seemed to be second class priority. the desk clerks seemed to be very confused and unclear about hotel policies. for instance when my wife tried to take our -- year old son to the gym she was told by the gym supervisor than anyone under -- was not allowed to use any of the equipment (cycles treadmill etc.). howeverthe front desk clerk said that minors (kids) could use the facility as long as they were supervised by an adult. the second day the front desk clerk told us that under no circumstances kids under -- could use the gym facility. when i asked them directly if this is a private gym for the resident tenants they denied it. we paid extra to stay at the club level. but they have very set times when they open up and when the food + drinks are out. they open up much later on the weekends. so if you like to start your day early on the weekends (before -:-- am) skip the club level amenities. in fact they were -- minutes late opening up for us during our stay; they did not open up till -:-- pm. they dont setup in the evening until -:-- pm. so even though we paid $--- extra per night we hardly used the club level. in fact we were the only ones at the club. during this trip a member of our party had a terrible accident walking back from the north end and we desperately needed a first aid kit at - pm in the evening. we could not find any open cvs of pharmacy within the - mile radius. none the convenient stores has even a band-aid. finally we approached the hotel for assistance. it took us several attempts to get the point across to them that we needed a first aid kit. reluctantly and -- minutes later someone showed up with some supplies. for a property this big i expect the staff to be more responsive to guests that may be in need of medical attention. i guess they have not learned from the august ---- fire. do not expect this hotel to handle any medical or other emergency. parking sucks. although this hotel provides parking the rates clearly want you to park your car someplace else. the rate is $-- - night irrespective of weekends. you can find most public parking will charge between $- - $-- for weekends. i think anything less than - hours is around $-- and anything over is still $--. cleary this parking lot is for residential clients. the bottom line this hotel property is not family or customer oriented. this property caters to residential guests (these are multimillion dollar condos where everyone drives around a bentley or ferrari). you can see the fleet of cars at the parking level. dont expect this hotel to be consistent on policies. there is a lot of flip flopping on what the policies are. club level food is ok but the hours are very limited and inconvenient. dont expect any help if you need any medical attention or supplies. i dont expect the hotel to have any best practices in case of a fire or emergency. and dont expect to see a manager or supervisor on weekends. in fact we never engaged by anyone above a front desk assistance. the boston intercontinental sets a very poor example for what customer service should not be. if youre travelling with family kids and for the summer i would recommend staying at one of the more family friendly hotels that has it act together. i can tell you my wife will never stay at any intercontinental brand every again.',not_happy
id13545,' we have just spent - nights at the opal hotel and enjoyed the luxury of this stylish hotel. in fact we booked in for a third night after having booked in for a - night stay. the breakfast was one of the best we have had and it was great to get away from the usual modern sameness of quality inn is etc. when i read the reviews on this web site - i was worried but to put anyone is mind at rest - this is a lovely hotel with much character. even the dreaded hamid was very helpful and even smiled a couple of times!!!! he would do well to read this site as he was really lovely once he got to know us! the hotel even invited us to a free cheese and wine evening - they did not skimp on the wine - hence a lovely evening was had meeting fellow travellers and the (as we later found out) general manager !! so enjoy your stay - we would definately return.',happy
id13546,' we stayed for a few nights on business. we loved it. i dont have anything to compare it to as ive never been to indianapolis before but if i go back which im sure i will as i have clients there i will stay again. i appreciate the complimentary internet the excellent device ( marriott sure knows how to hire- great service at almost every property) comfortable quiet clean rooms and close proximity to restaurants etc.',happy
id13547,' we stayed here for a conference. they made multiple screw ups some small and some big. our first night we arrived exhausted with our small children in tow. we were pressured to hurry and unload even though there was no one else waiting behind us to get into the loading-unloading zone. i felt rather unwelcome as that made getting settled quite stressful. we then got room service for dinner and ordered a set of mini burgers for our toddler for dinner (kids menu). they arrived rare which we did not ask for and is really dangerous for a kids entree. i called to complain and they were actually gracious and gave us a fruit platter to compensate. this is the only time they made good on mistakes. housekeeping walked into our room twice while we had the do not disturb sign up once while our infant was asleep and the other time my husband was urinating. they never knocked. their only parking option is valet so we paid the $---day for that. when we went to pick up the car we saw that the door on my husband is brand new car had clearly been hit into a concrete wall a big dent and scrape. the dash heads-up display that was glued on had been ripped off and stepped on and no longer works. between these two things that was nearly $---- damage to the car. we filled out a report but no one was apologetic in fact they acted like it was not their problem. a small ding is one thing but this was a large dent and scrape. not pleased at all. even if i attend another conference here i would stay at a different hotel and walk over. ive had better service at a comfort inn! for the price youd think they would make more of an effort.',not_happy
id13548,' the sofitel exceeded all of our expectations. great room and facilities. the staff were incredibly friendly. the food was fantastic - the restaurant was so good we didnt want to eat anywhere else. we had a great lemon tart experience for which we thank the enterprising staff. the hotel is in a great location. we look forward to staying again.',happy
id13549,' we completed our stay at the barclays ny and every aspect of it was wonderful. we were there for a friends reunion and stayed in a one-bedroom suite which was elegantly furnished. the only blemish if one can call it that were the old crt tvs. lcd tvs these days are a given the organic buffet breakfast was something special as the chef has taken pains in preparing this spread. everything went smoothly and we have carried away sweet memories of our couple of nights there. and thanks for the upgrade. that was a big plus and help. thank you intercontinental. it wont be too difficult to decide where to stay the next time we are in the big apple.',happy
id13550,' i spent four days at the westin chicago river north and was very impressed by the hotel and facilities. both in the conference centre but also the bedrooms. all the staff i encountered were extremely polite and helpful and the food i ate was delicious (although the breakfast if not included in your room rate is a tad pricey!). rooms are big and comfortable and the beds are like sleeping on a cloud! in the conference centre there were always lots of staff on hand if you needed anything. i would definitely recommend.',happy
id13551,' all in all i thought this hotel was pretty average. the room was good but definitely not big enough for more than two travelers. i wasnt super happy with the cable station choices very limited. while i totally get that people dont usually stay in their room during a trip i was traveling alone so it would have been nice to have a few more options. there was a loud squealing noise that i can only imagine was the water pipes but it is an older building. that kind of stuff can happen. my room was clean and i liked the free water and bottles though the hotel could really use a recycling program to go with all of the plastic bottles that must get tossed. i found the staff to be helpful and friendly but definitely business like. which makes sense since this is a business hotel most of the time. the area was ok but i would have enjoyed staying in the old city-society hill area better. this hotel is in the middle of a very busy shopping district and the outside noise never really quiets down. it didnt bother me a ton but it is something for other travelers to know. here is my one huge complaint. some of the rooms have odd doorways -- two rooms share a very short hallway and the two doors are at a -- degree angle from each other. my room was like that but it also happened to have a door to close off the short hallway from the main hall. not all short hallway rooms had this door. anyway after a long day of site-seeing i found that door closed and my key wouldnt open it. the front desk staff was very helpful and unlocked the door but they had to get a special key and pop off a lock cover to open it. the people next to me insisted on closing this door even after i wrote a friendly note explaining the situation. while this situation was not the hotel is fault i really think that there should be some kind of notice about the door problem. not to mention that it is just kinda creepy as a solo traveler to have my room closed off from the main hallway with some (apparently thoughtless) neighbors next to me. i would recommend this hotel to someone but i dont think it is the best option in philadelphia.',not_happy
id13552,' i really like the intercontinental mark hopkins. it is nice clean quiet. much as id expect by a four star san francisco hotel: which indeed it is. the rooms are small but guess what.... it is san francisco what hotel room isnt small? but the lack of space was more then enough made up by the comfortable bed! the bedding is truly heavenly: two thumbs up! and yes dear readers... i am well traveled and have spent many a night in four and five star hotels. i will recommend this hotel to all who want a fantastic location in san francisco: central walking distance to everything safe neighborhood. and the gym is good (used it everyday)! thank you i.c.m.h. for a great stay and for letting me check in six hours early when in bad weather. :)',happy
id13553,' i stayed here with my son while on his spring break. i have an office in san francisco and come here regularly but always stay at other hotels but decided to give the palace hotel a chance. the stay started off on the wrong foot given our -:--pm arrival yet the room was not ready. okay so i asked for another room - lucky i did because while i had requested a high floor the hotel had booked us on the lowest floor. we are now moved up to the highest floor. problem #- - this room is not ready either and will take at least - hour to prepare. my son and i leave to get food and come back to check in after -pm - luckily the room is just now ready (funny but i thought check-in was earlier than this). we arrive at the room and discover problem #- - my spg (platinum) profile indicates a preference for a quiet room (away from elevators etc.) which i had also asked for while checking in yet we are assigned the room closest to the elevator bank. at this point we are both tired and decide to stick it out. overall the room is okay - bathroom extremely small absolutely no water pressure (i can spit harder and probably produce more liquid too) the drapes are soiled and two of them are missing the rods making them difficult to open and close and many of the tv channels are all static (did not discover this until our last night). the worst thing about the room though is that the bed i slept in was the worst starwood hotel bed i have ever experienced - so bad that my back was bothering and i had a difficult time sleeping. just prior to checking out i discovered that to make the bed more comfortable the hotel management had opted to place boards under the mattress in lieu of replacing the bed - from my viewpoint this is a poor solution especially from what is suppose to be a luckury hotel. how this hotel has attained a --star rating in beyond me. on the plus side while the food at the bar is subpar the breakfast in the dining room is good. would i stay here again - no absolutely not. there are many better hotels within close vicinity of the palace hotel.',not_happy
id13554,' we stayed at the hotel qt whilst in nyc to get married (we eloped!). the first thing that strikes you is the very central location - a block away from times square. we found the staff to be very friendly and helpful through out our stay and we were given a complimentary bottle of champagne on our wedding day which was a nice touch. we were first given a room on the -th floor which was very oddly shaped and you walked through the door virtually into the bathroom. i returned to the reception-kiosk and asked for a second room. we were given a room on the --th floor which was fine except for the noise of construction work dircetly outside (stated at -.--am!). we probably would have put up with this but not for our wedding trip. i went to reception and was immediately upgraded to a suite on --th floor. the suite was fantastic - one wall was entirely glass and you could see parts of times square through the buildings it had a double shower and a huge bed on a platform. we would definately return to hotel qt.',happy
id13555,' i booked my stay at the nob hill hotel through an expedia special. i had my doubts because of the see-saw reviews. i was pleasantly surprised by my room. i had booked a room with a double bed but the front desk offered me a complimentary upgrade to a room with a queen. breakfast was your bare essentials. the kicker is the wine in the evening. it was the perfect start to our evening out in the north beach of san francisco. next time im in san francisco i will be at the nob hill hotel',happy
id13556,' chose this hotel based on new york times -- hours review and from discovering that it had barnes foundation tickets as part of a package deal. everything from start to finish was superb good service on phone reservation. near so much right in the middle of so many choices. loved the convenience of the parking lot.',happy
id13557,' stayed her over the christmas holidays and again -nd week in july. both times the rooms were clean and the staff warm and friendly. we arrived before our room was ready and our bags were tagged and put away so that we were able to start our sightseeing without a hitch. we used the fold out couch in one of the rooms on the christmas visit and it was a bit cramped with the bed out. other than that with the bed folded in the room was a good size. the other room that we had was a corner unit and that seemed to have more space. i think all the beds in the hotel (if i am not mixing hotels) are all king beds.... the kitchen facilities are nice to have if you need them. breakfast in the morning was very nice-ample-warm. nice assortment something for everyone - i would have liked to make a fresh belgian waffle instead of having it premade.....they get soggy sitting in the chaffing dishes. but with such a large crowd i can understand why it is more efficient to serve them pre-made. one thing you have to watch out for is going down too close to closing time...it is extremely busy then seats are harder to come by and the staff starts to clear things away just about when the breakfast service is over. because of the crowd the elevators are also packed and it could take many minutes to get one back up to your room.. we eventually went down so that on the way back up we would have a space! so if possible try to eat before it gets too crowded. location is great for seeing-being close to broadway and times square without being in the hustle and bustle. easy walk.....also an easy walk to the empire state building and it is one block from bryant park. in the winter bryant park is home to a skating rink - not much wait when we went - and little stores all around which was nice for wandering and shopping. valet parking is convenient but they do need -- - -- mins to get your car...... concierge was very helpful in giving us directions to get to the --- memorial via the subway. we said we would return and we did in july....and we will be back again.',happy
id13558,' we stayed here last weekend for three days and thoroughly enjoyed ourselves. it is within walking distance to everything really close to the willis tower and magnificent mile. the room was really nice too. only complaint was that our window was opague.',happy
id13559,' the hotel isnt horrible by itself. i really did not care to have to park on the street. this is what happens with hotels that have a parksleepfly packages. the manage is being a bit dishonest by saying there is plenty of parking. there isnt because they have people parking there for weeks at time and it is a small lot to begin with. the room was clean the staff has probably heard people complain about the parking so many times theyre indifferent. i wouldnt stay there againand the room was not cheap either.',not_happy
id13560,' have been to the grand onion as my son calls it twice. once with one kid the second time with two kids. both stays were great. the first time the room was quite small and oddly shaped .. little alcove with a fridge. we were one the second floor and our window overlooked the airshaft kind of ugly so we kept the curtain closed. nice bathroom with pretty tile everywhere. was perfect for our trip. the second time we got a huge room with two twins and a double bed. cost a bit more than the first room maybe -- bucks more. it was so worth it to have so much space .. really two connected rooms with a wide opening between and the nice bath with the same pretty tile. yes the elevator is the slowest one on the planet i agree but that is ok .. we hoofed it alot up & down the stairs. we liked the diner next door and went there for breakfast a lot eggs french toast etc. basic and just fine really nice folks work there. we take the train to ny so it is perfect to walk from penn station right to the hotel. we ride the bus a lot when were there (the kids like the subway but i want to see everything i can whenever im in ny .. guess who wins those discussions :) . all transportation is convenient. and coming up to it from the outside i just think its a lovely building a little gem welcoming me!',happy
id13561,' we were in town for a hockey game and do not usually spend a lot of time in the hotel when we are traveling. for a short stay of - nights this hotel was perfect for us. for cripes sake you are in the big apple!!! instead of shelling out big bucks for a ritzy hotel in a central location stay here--if nothing else it will encourage you to explore all that the city has to offer! here are the pro is-con is and decide for yourself... pro is: location -- times square -- central location where all the action is plenty of cafes restaurants movie theatres and shops nearby very touristy also near theatre district very close to public transit system-- in almost any direction you can find a subway station a block or two away bus stops also nearby; we also took the train-bus to and from the airport instead of paying for a cab. tip: get a --day or --day unlimited pass hotel staff -- friendly-helpful offered to have towels delivered to our room doormen always gave us good directions clean and secure -- clean sheets and towels (see note regarding towel service below) - manual locks on room door; main lobby door is locked after a certain time but there is always a doorman to let guests in con is: old hotel -- in much need of restoration-renovation old furniture-fixtures bathroom door did not close completely; however some rooms seems to have had a recent facelift such as a new stone bathroom floor and new curtains large hotel with minimum hotel staff -- translation=some areas may not be cleaned on a regular basis dusty carpet and closet in room lobby is more like a college dorm lobby noise -- windows and walls are thin -- you can hear the city noises from outside; also we could hear people in the hallway easily but luckily everyone on our floor was considerate and relatively quiet. infrequent towel service -- you must request towels to be exchanged at front desk (otherwise towels are only changed every - days) not family-friendly -- there is a sushi strip club next door in the same building so you can hear the music through the thin walls in the lobby!',not_happy
id13562,' we stayed at the w san francisco from december --th through the --th. it was not our first stay at the hotel and we previously had a very favorable opinion of it. not anymore. let is begin with the shameless manner in which the w san francisco charges for incidentals. there are all kinds of nasty hidden surprises. one example is a $-- to $-- and up package handing fee to bring boxes or packages from the hotel loading dock to the guest room. this includes fedex packages. then there is the $- per page incoming fax fee. i can understand recouping a reasonable sum for ink and paper and even making a reasonable profit but at that rate i could have purchased my own fax machine over the duration of my stay. all seasoned travelers know that minibars are an unholy rip-off. but the w san francisco gives new meaning to this term. the price list next to the snack goodies breaks out the costs but you must look very closely at the fine print; there is a --% restocking fee tacked on to the numbers listed. this is very easy to miss and a very immoral business practice. i awoke very thirsty in the middle of our first night so i grabbed the water the hotel had conveniently set next to my bed. sure theyve got fancy artesian water in the room and again i would expect a reasonable premium for this. well the w san francisco seems to have no problem charging guests $- a bottle ... that is right folks eight bucks for a lousy ---oz. bottle of water. then there was the night we wanted a stiff drink before bed. we sauntered over to the w bar for two long island iced teas. i was in total disbelief when i saw the bartender concoct a drink consisting of about --% sour mix -% coke and maybe -% alcohol for $-- each. i am not exaggerating one bit. it was totally undrinkable. parking ... again i understand their need to charge a lot. after all the location is prime real estate and theyve got a valet staff to pay. most garages in the area charge around $--- a month for self-parking. the garage down the street charges $-- per night. so hey $-- or $-- wouldnt be so bad with all those full service valet guys. but no. the w san francisco seems to think that $-- every two nights is perfectly okay to charge people for parking. oh and be careful if you decide to park off property and use the valet to run up to your room for five minutes because the hotel will tack on $-- plus tax to your room bill. some readers may be thinking yeah yeah... this guy is just upset because he spent more money than he could afford at an expensive hotel. i only wish that were true because id have far less of a problem. the truth is we found many of the hotel is staff to be both rude and unresponsive. now dont get me wrong here. there were many very helpful and friendly folks. but we found that a handful of people working the front desk were the reliably slow and unfriendly. we noticed this was a pattern more than just a few isolated incidents. oh and remember the package delivery fees and the $- fax pages? let is talk about those for a moment. i sent a fedex package for saturday delivery at a huge expense to ensure its timely arrival. i arrived on sunday night and asked for it upon check-in. three different people insisted the package was not at the hotel after repeated requests to locate it. it was not until i could contact the shipping clerk at my company on monday morning to prove that the package had in fact arrived on saturday that i was able to retrieve it. the same goes for the faxes... i could only get them delivered by repeatedly badgering the front desk staff and only then would they send them up. in one instance a fax sat downstairs for nearly two hours before it was brought up to my room after repeated requests. overpriced and spotty service. that is enough to keep me away for a good long time but the discomfort of the guest room really put the whole experience over the top. the mattress was hard as a rock. after five days my companion developed deep dark rings around his eyes from inability to sleep. im not sure if this was just isolated to my room but it was hugely disappointing. youd think with all the money generated from the $- water bottle sales and $--.-- parking fees and other annoying nickel and dime fees that theyd at least keep the beds in good shape. the pool area is in need of a facelift with dirty worn pool cushions and the treadmills are older base models. bottom line this hotel is a terrible value. there are so many great hotels in san francisco. why waste your time and money being uncomfortable at the w?',not_happy
id13563,' i will never stay at this hotel ever again! i do not recommend it at all. for the price that it cost for staying there their customer service stinks! you have to pay $--.-- per night for parking and sometimes there was no parking available (they do not have enough parking spaces). they make you park in valet parking and then they try to charge you for valet parking. you have to argue with them in order for you to get the $--.-- charge. my experience was terrible and frustrating. i left there with a bad taste in my mouth! my family and i recently stayed at this hotel for four nights but made two separate reservations because we arrived earlier than expected and we could not modify the first reservation (which that was not a problem). while there i called front desk from the room to tried to keep the same room because we had different confirmation number but the same room type. they transferred me somewhere else and where they transferred me they transferred me somewhere else and it kept going like that four about - times. i was so frustrated that finally i told the lady who answered that i will go to the lobby to take care of it. i went to the lobby and they took care of it. this was so frustrating. we left to do our activities and when we got back our two rooms were not clean. we did not have any clean towels so at --:-- a.m. i called housekeeping to bring me towels and they said they could not help me that i had to call the front desk. they transferred me to the front desk and at the front desk he told me that they would call housekeeping to bring me clean towels! this was annoying because i just called housekeeping. when i returned home i checked my credit card and saw that i was doubled charged for the two rooms along with a charge that i do not know for what. i called the hotel - times and you can only speak with accounting. as of today they have not returned my calls. i am even more frustrated....',not_happy
id13564,' my friend and i decided to have a girls weekend in the big apple. the hotel was conveniently located just minutes from the empire state building. great location easy access to the train. staff was very nice and helpful. the room was very clean with philosophy toiletries! would highly recommend.',happy
id13565,' such a nice downtown hotel. easy to drive to valet was immediately available front desk staff was helpful and easy to deal with. rooms were immaculate well appointed and bed was so so comfortable. view was amazing!! government rate was very fair and appreciated. will definitely stay there again if i have a chance to be in denver...',happy
id13566,' we recently stayed at the resort to visit friends who live along the coast. it was actually our first stay in a hilton but will definitely not be the last. we really enjoyed the location. lots of fun activities for two twenty-somethings (plus local friends) in and around the bay. downtown is close enough for some evening entertainment yet far enough away that the resort felt like an island getaway overnight. the staff were really great people. the concierge couldnt be more helpful and we felt that we were treated like family. we left some property by the pool and we were delighted and grateful to have it returned by security. the rooms were clean and cool and the complex itself was very bright and modern whilst retaining a very classical style. breakfast was adequate enough to set you up for a bike ride or something. we only ate at the hotel once because we were out and about the entire time. all in all the trip was a success. we definitely want to return to san diego in the future and because of our stay at this resort we plan to make hilton hotels our place to stay when we travel. enjoy!',happy
id13567,' right on the water. great plus is that hotel has a local shuttle for free. dont need a car. good service great view of sound (must get a water view though). good hour restaurant can be a little expensive though. hint: you can get a cab to and from airport for the same price has a shuttle (that will make numerous stops). it is a fixed rate equal to the shuttles.',happy
id13568,' the location could not be better. is near of the best in ny and accessible transport. in the heart of the city and times square.',happy
id13569,' the hotel was okay looking from the outside. but inside that is a whole different story. they messed up our rooms which we reserved a month in advance.we wanted a room with two double beds. but they said all they had was a one bed room with two cots.that just wasnt going to cut it so we talked to the manager and got what we wanted. we never saw any body there any way so there shouldnt have been a problem. all of the staff people were very rude to us. and on top of all that one of the two elevators broke.the hallways smelled musky and damp. we were on floor -. and the ice machine was on floor --. that was just great. the only thing that was even a little bit ok was the excerise room they had. it was all nice except the water jug didnt have any water in it. i will never stay there again as long as i live.',not_happy
id13570,' ugly looking hotel bit like a multi storey car park. we arrived about --am and check in isnt til -pm but they got us a room straight away and the staff could not have been more helpful. ordinary room and not really worth the money but was so close to graceland you could walk. had dinner in the jungle room bar and it was nice and the booze wasnt as expensive as we expected. it was the most expensive of all the hotels we stayed in when we did our tour of memphis - nasville - new orelans and not really worth the money but hey you have to do it right???',not_happy
id13571,' nice hotel was surprisingly quiet. staff were prompt and friendly. the room was clean well appointed. it is in a good location for sightseeing or finding restaurants. we had a nice view from our window and the deck was nice to take our breakfast and sit and eat.',happy
id13572,' let me start with the negative the room. as my title suggests paper thin walls and a very strange bathroom. sliding doors and shutters. you cannot stay in this room with anyone you are not comfortable with basically being in the bathroom with you. you also hear everything from the adjoining room next door shower room tv whispering. not for light sleepers. now for the positive the staff went above and beyond with every interaction. ask scott a bartender for restaurant recommendations if youre a foodie. i cant thank him enough for where he sent us. we had an issue and had to change rooms the staff brought us a small gift to apologize for the inconvenience along with a handwritten note. nice touch. we were there for - nights for a conference the altitude bar was always full. the location was great if you are active especially a runner. i took advantage of their running map and saw some great sites. bottom line id pack some earplugs and stay here again and again quite happily.',happy
id13573,' ritz carlton says it all right there. they are known for being the best of the best. i had never stayed at one before. it was right in the thick of things for la live. which is basically why they got a - out of - for me. had they not been i would not have given them that good of a rating. this is the first time that i spent close to $--- a night for a room. i was expecting more for that kind of money. it was actually $--- a night but then they nail you for parking $-- a day. then wifi another $-- a day. they offered some club thing that i did not partake in that was $-- a day. we used their parking great job. quick with the car. we check in. nice job. we get to the elevator and cant get to our room. she forgot to make our door cards capable of working with the elevator and doors to our room. you need a valid door card to get to your floor. we get to our room and had to wait for our luggage. probably about -- minutes. we needed them to make a few changes. the lights in the room are confusing as hell. there are lights all over the place but the switches do not seem to work with the logical light. you hit one switch by a lamp and it turns on the light in other end of the room. you hit the switch on the other end and it lights the light up by the door. the guy who brought up the luggage was awesome very helpful. he directed us to the espn zone. helped with bags very nice. they only have - restaurant in the hotel and it was closed to a party. pool was very nice with a cool view. la live was very cool. if you are going to an event down there this place would be a great fit. only reason i have a problem with the place is the price. honestly i have stayed at just as nice and same quality of customer service for half the price.',not_happy
id13574,' we just came back from new york and i had to say we loved this hotel. room was very clean. room and especially the bed was big! only bad thing was the view which was poorly (back yard). satff was friendly and helpfull. the location was absolutely the best thing.',happy
id13575,' spent my one vacation day at the meridien and wanted the day to end as fast as possible. in the winter the hotel shuts off their a-c system and only provides a heater. their building is really old and hasnt been renovated in a long time so the heater would blast --f at all times. i called the manager to help me out with this and the only thing they were able to offer was open windows (its winter in ny so freezing) or a plastic fan that makes noise just like the construction site next door. spent my night tossing and turning because of the noise outside (dt manhattan cabbies honking) and after i closed the window it turned hot... will never stay at the meridien again and the lack of customer service from the hotel not the starwood hotline guy is making me rethink twice the next time i stay with a starwood property again.. just to let you know i stay in hotels - nights a week for work and never had a bad experience like this anywhere else.',not_happy
id13576,' all the employess of this hotel were very courteous. one employee that cannot go without further recognition is christian frasier (concierge). from the moment we checked-in to the minute we checked-out he presented himself in a professional manner and was always very approachable. he took upon himself to memorize our names which goes a long way in any setting. it is very evident that christian is goal is to make every visitor enjoy their stay. he expresses his appreciation in his job by going the extra mile. thank you loews and christian for the memorable experience!!! reuben & karen martinez (san antonio tx)',happy
id13577,' our room was $-- a night and it met our needs perfectly. the gentlemen at check in was very helpful with maps things to do and a great tip with the - day ($--) or - day ($--) public transport ticket - including cable car which is on the first corner down at powell st. he also recommended a back room which was one of the quitest rooms we have stayed in on our trip so far. our room was perfect - clean comfy bed nice hot showers and wireless internet. they also have a computer in reception area with fresh pastry and tea - coffee for breakfast.',happy
id13578,' we stayed at this hotel as a - night stay for our anniversary so we could fully enjoy our dinner at daniel and would not have to drive (good thing -- wine courses had me feeling pretty good). i was surprised at the professionalism and friendliness of the entire staff from the parking attendant to the bell boy. being a local i shy away from times square and the craziness of the tourist scene but this hotel was not a tourist trap place. our corner upper floor room had a beautiful view. next time i spend a night in the city after dinner i will spend it here.',happy
id13579,' we stayed - nights for a mini- staycation from the mountains. check in was more than smooth - they were incredibly accomodating. first room was directly in front of elevators and my husband is a very light sleeper (even with a white sound machine) so i asked to be moved. second room was dark it was odd so we opened the drapes and we looked onto a parking garage. being slightly embarassed i went back down to the front desk and begged if there was any way we could get (again!) another room. the front desk staff was very kind not in the least put out (or pretended not to be!) and said i would have to wait a bit for a room to be prepared as that was all she had ready. not a problem as we walked one block to --th st mall and shopped. room we ended up getting was nice...although having been in (gulp) two other rooms already there are some variations to the furniture - i.e. first room had beautiful white benches at the end of the beds with soft animal print throws on each bed. next two did not. in any event the room was lovely large high ceilings nice bedding. staff was wonderful from valet to bellman. we had breakfast and dinner in their restaurant panzano as well as room service. all was wonderful delicious....albeit on the pricey side. great location. our daughter had a hair trim in their aveda salon that was nicely done. wine reception looked popular although we only participated one evening. hosts of this reception are nice staff members and they walk around filling your wine glasses and making small talk - nice touch. coffee-tea in the morning although coffee not anything to write home about. the only negative i have to say about this hotel is the bathrooms. our door was a sliding door no lock very thin (travelling with two daughters not ideal). only one sink....tub-shower with a curtain whereas the ritz has a dedicated shower stall wc with door deep tub two sinks. the bath products werent high quality and didnt smell or look appealing. other than this detail it was a delightful stay! the staff is exceptional and the hotel has a very fun-chic-hip vibe but in a classy way!',happy
id13580,' this has to be one of the best hotels that i continually stay at...the main reason is for it is very upscale look from the inside and the rooms and the staff... i made some special requests before arriving at the hotel since i was going to be arriving very very late (like -:-- a.m.) the hotel front desk checked me in that afternoon before i arrived so as to not interfere with the audit that night...since when doing the audit. they cant do anything to check-ins or getting keys..so it was done beforehand.. i arrived at the front desk and they welcomed me as they do all clients... i was given a room on the --th floor and had a nice view of the city and such.. the room is nicely laid out has a full kitchenette regular size refrig and king size bed with full sofabed... the hotel boasts a very nice full complementary breakfast each morning with omelet stand... the only negative to the hotel is that if you are parking a car they only offer valet (since it is run by a third party) and costs $-- per night...which is higher then most hotels in the whole city.. the location is also a+ to time warner arena it is connected to it...a mere one block walk to the huge epicentre and a three block walk to the nascar hall of fame... there is a nice children is museum (discovery place) located about a -- minute walk from the hotel... also is the lynx (light rail) that is a mere half block walk from the hotel... all and all this hotel is great and is run very nicely.. another nice touch a small outdoor heated pool (located on the -th floor) with sofas fireplace and such in the pool area... always an enjoyable stay and always will return...',happy
id13581,' when in chicago it would be the same to not sample one of its trendiest hotels. the dana boasts a decor you would be proud to show off to your friends. while they are small the rooms are endowed with all the accoutrements of the wordly traveller. b&w soundbox for your phone keurig coffee machine bathroom and room separated by a mere glass wall small terrace with a nice view. the bed is very inviting and with six pillows even the most demanding sleeper would not complain. i also like the honor bar where as opposed to the planter is peanuts of other hotels they have gummy bears artisanal cookies house trail mix choc-covered raisins sour patch kids etc. at very modest prices. this is a well thought out hotel for the modern traveller. six stars for this fine establishment.',happy
id13582,' just happened to stay here with a friend while doing boston for a couple days. it was better than i expected from a place i had not looked up. there was a conference going on at the time so it was a little loud in places but the facilities and location made up for it. the rooms were nice and big and we could spread out. nice staff also.',happy
id13583,' i stayed in this hotel while attending a conference and was really impressed. it was a bit pricey but no more than other hotels in the area. when we arrived there was a movie shoot going on so the parking area was a little crazy but the valets did a great job in quickly serving us. i didnt realize that valet service was included in the price of the hotel which was a pleasant surprise. the hotel was clean and neat and the personnel were very nice. i didnt hear any noise from neighbors or the outside something that is really important to me. the rooms have an interesting v-shape that was a little strange but didnt detract from the overall design. meals from room service were very small for the price so be prepared to go out for food if youre starving. the location is great as well if you need to go to ucla or other areas in west la. the entrance to the --- is very close to the hotel. be ready for some pretentiousness in the staff but hey it is la! overall i was very impressed and would definitely stay there again.',happy
id13584,' this property likes to think that they did a renovation on the hotel but a can of paint and a few new things does not constitute and renovation. i am a priority club member and have stayed there because of its location to my business and the last two times i have been very underwhelmed with the hotel bar and service. to round out my last stay i received an extra charge on my credit card for the water that they put in the room $-.-- with the way the water taste in sa they should be giving the water away or at the very least have it clearly marked that there is a charge for the water. needless to say there is too many locations in sa for me to get better service. i have one last prepaid stay at this hotel and that will be it.',not_happy
id13585,' from the minute we stepped into the lobby of the hilton garden inn times square we knew that our stay in new york city was going to be a special one. we were warmly greeted by charles whose wonderful personality made our entire stay so memorable. jared and marcel were also very friendly and helpful. the front desk staff was kind and accommodating especially since we had taken an early morning flight and arrived at the hotel before -am which was much earlier than the normal check-in time. throughout our stay regardless of the shift the staff on duty helped us with any questions or issues we had. the personnel at this hotel is fantastic. we stayed here for ten days and had the opportunity to interact with many of them on a daily basis. they took the time to smile laugh and be friendly yet were very professional as well......yes it can be done and this staff proved it. the general manager kaizad charna and the director of guest experience laura maldonado deserve to be commended in creating an atmosphere which encourages excellent customer service. our room was on the -th floor and we found it to be clean and comfortable. our housekeeper xiomara did an excellent job and was such a fun and friendly woman whose bubbly personality was such a treat. as far as street or subway noise it really wasnt a factor in our case. we managed to sleep soundly every night. the location of this hotel makes it the perfect place to stay especially if you enjoy walking. it is close to times square the theater district restaurants etc. etc. this was our first stay in the city and we loved how close and convenient everything was. it made exploring new york city so much fun. we will definitely stay at the hilton garden inn times square again and highly recommend it if you appreciate terrific customer service.',happy
id13586,' we had some health problems and adam from the night desk was just great in helping us sorting things out. great perfect service and friendliness. we felt well and save and had a better experience than in other hotels around lax. it is a standard hotel for the area and is well equipped. will choose again when passing through lax.',happy
id13587,' about -- min from denver airport this is a quaint hotel w-great decor phenominal room for business traveller free wireless in lobby and pleasant staff.',happy
id13588,' stained carpets cracked leather furniture fail to impress on first entry to the once elegant lobby. rooms arent much better and are in desparate need of updating. room furniture is stained wooden furniture such as desks are all worn and need repairs. the rooms may be clean but the depressing decor and state of the furnishings gives suspicion that they arent. this may be one of the old grand dames of d.c. but it could certainly use a major facelift. it certainly wont attract my business until they do. not exactly a flagship showpiece for the renaissance brand i would say.',not_happy
id13589,' i typically research my hotels prior to booking unfortunately i did not have the opportunity to do this and i paid for it. do not stay at this hotel!!!! it was pretty cheap and in a good location so i was initially content with my decision since i was only staying for a single night. however they use very poor quality key cards that didnt work every time i went up to my room. i had to go down to the front desk to re-program the key. the first time i went to get the key fixed the front desk person asked me which room i was staying in and fixed the key.....she didnt ask for id or for my name and i was wondering if she actually remembered me from - hours prior when i checked in....i didnt say anything. the second time it was a guy named luis garza and i knew he had never seen me before......i told him my problem and he asked which room and re-programmed the key (again did not ask for an id or even for my name!). the third time was the same guy.....he once again asked for my room number and re-programmed the key and apologized that the hotel uses poor quality keys. when i checked out the next morning i complained to the front desk person and she had me fill out a complaint form and apologized as if it doesnt routinely happen. you can tell that they get asked to re-program keys all of the time and that it is a basic routine for them. this hotel is just asking to get ripped off by some thief so do yourself a favor and stay as far away from this hotel as possible!!! there are plenty of other places to stay for the same price in the same location. consider this your warning...',not_happy
id13590,' but an extra $--.-- for the use of the hotel internet in the room???!!! the three free connections off the lobby dont meet demand. otherwise friendly folks nice budget room (i like the modern decor) and lots of great food in the neighborhood. two blocks from the broadway subway. recommend.',happy
id13591,' i stayed here with some friends over the weekend of halloween. the price was right for us: free due to one friend is hotel points. the place looks nice when you first walk in: a very grand and impressive lobby. the room itself was pretty much just adequate. it was definitely tight for - people but we made do as we didnt spend a lot of time in our rooms. one of the beds must have been broken as it made a terrible noise when you got in it or out of it. otherwise the beds were comfy enough. the bathroom was small and had no ventilation. after four people showered a swamp dweller would have said wow this place is damp! i think the bathroom had its own ecosystem. other observations: the internet access is not free nor wireless. the place was reasonably quiet. it was very hard to get a cab there at times. at one point the doorman stood there puffing on his whistle for at least - minutes before we walked down to the corner and were eventually able to flag one down ourselves. however at peak times cabs in nyc are as scarce as the movies would have you believe so i cant hold that against the hotel but it is good to know. the location was good close to shopping and a decent hike to central park. i suggest doing your research before eating nearby though. the raffles restaurant across the street is not recommended.',not_happy
id13592,' we were in for a cheer competition the location was remarkable! centrally located between our event and downtown for entertainment!! staff was very pleasant and extremely helpful!! will definitely be back in a couple of months for the next competition or even just for a weekend getaway!!!',happy
id13593,' stayed at doubletree during elvis week ----. lovely lobby that is open all the way up and the piano music drifts up to the corridors on each floor. very nice touch. staff were very courteous and helpful. one staff member in the valet driving area even drove me to the airport when i missed my shuttle. room was clean and nice although a bit small. bed was comfortable with nice pillows. bathroom the same - nice but small. pool area was great nice lounge chairs and pool water comfortable temperature. location cant be beat! walked to sun studios (-- mins) beale st. & fedex forum (- mins) walgreen is & some small stores (- mins) main st. trolley (- mins). tgif on site and denny is and baseball park across the street. beale st. just far enough away that music didnt disturb our sleep. gus is fried chicken was about -- min walk but well worth it. best fried chicken ever! civil rights museum close by and a must to see.',happy
id13594,' we stayed here again for - nights in a club level park view room - we were upgraded from a city view room which was great. perhaps it was due to the recession that the hotel was noticeably empty which worked in our favour and meant that every need was attended to very quickly. the hotel also seemed much less frenetic and friendly. the food in the club level is superb and plentiful and it meant that our family ate there for every meal which actually saves money in the long run. they have made the club lounge concierges redundant which does mean that the club is mostly managed by the on duty waiters which can be a bit annoying but all in all would never stay anywhere else in ny!!',happy
id13595,' for the $---+ price per night for this place one can find better values in san diego at less cost. it was noisy being so near to the airport and not as convenient as other places i stayed in san diego at $---night less.',not_happy
id13596,' mixed reviews of this hotel. rooms were good and maid service was good. front desk was friendly. valet was slow at best. inattentive. i guess i expected more for a marriott than what i got here. location was reasonable. concierge was good. i think the valet service is contracted out and it showed. the hotel is a little run down. not bad but doesnt feel dynamic by any means. it just didnt seem to have the quality of other marriotts i have stayed in. i would stay here again but it wouldnt be my first choice.',not_happy
id13597,' stayed here for - nights over columbus day weekend. room was large with refrigerator sink and microwave; very clean nicely decorated. hotel was in a perfect location with many restaurants-bars-shopping-attractions within short walking distance. breakfast room was very nice well-maintained and always stocked with new food even as breakfast hours came to an end. would definitely recommend to anyone.',happy
id13598,' i stayed at the hudson for business two weeks ago and it was a series of disasters. first they checked me out of my room after my first night stay without telling me. they gave away my room but did not deactivate my key. thus when i returned to my room the second night i walked in on a stranger. when i returned to the lobby the clerk was somewhat snippy but gave me another room. unfortunately that room too was occupied! i returned to the lobby when the clerk swore up and down that the room cannot be occupied. tell that to the person asleep in the room. finally i received a third room that was unoccupied. and no acknowledgement of the fault of the hotel. even had my room been occupied only by me for my whole stay the room was still tiny (if you weigh more than --- lbs good luck getting into the bathroom and the wait time to check in at -am was ridiculous. while trendy this hotel is very poorly run.',happy
id13599,' i was in san diego for a biz trip (convention at the convention center) and brought my partner along. the inn at the park was amazing. very close to balboa park hillcrest and the gas light district. the staff was very helpful and knowledgeable. if you are gay the inn is withing walking distance to hillcrest. the huge rooms are fabulous. perfect stay in san diego.',happy
id13600,' for the most part my husband and i were thrilled with our stay at the hotel allegro. the bellman and the evening concierge were top-notch. and the complimentary wine hour.....fabulous! after reading reviews ahead of time about how small the rooms were i was a little nervous considering we were bringing our ---lb. dog with us and worried wed not have enough room. but the room was great! plenty of room for our stuff not to mention our dog her pillow food-drink and her toys! i had two great nights of sleep in that bed! the bathroom was a tad small but the shower was heavenly. now onto the things we didnt care for: the woman who checked us in didnt explain the amenities (the wine hour if there was a breakfast or free coffee in the lobby etc.) i had to ask about all of this. and i knew we were supposed to get a doggie goody bag when we checked in. on the way up to our room after check-in i remembered this and mentioned it in front of the bellman. he offered to go back down and get it but my husband ended up going back for it. also it makes sense from a liability standpoint to not have housekeeping clean a room when there is a dog (or other animal) in it without the owners present. however we were not informed of this and came back from an afternoon of shopping with our room still uncleaned. i had to call and make a request for our room to be cleaned and we had to leave the room with our dog for another few hours. i also requested turn-down service and when we returned to our room it had not been done. we got a call about -- minutes later to tell us they couldnt do it with the dog in the room. so we just canceled it. again not a huge deal in the scheme of things but if wouldve been nice to know this when i made the initial request. the hotel promotes a grassy knoll four blocks from the hotel as someplace you can take your pet to do its duty. when we arrived there my husband and i started laughing. it was barely a grassy anything! after that we started taking her to grant park which was - blocks away and while it was december (and freezing) it was a much better place to take your dog. im not sure the hotel can do much about creating a place for its furry hotel guests to do their thing but it could be something to think about! again we were --.--% with our stay and we would definitely return!',happy
id13601,' i pretty much only slept here and didnt use the pool restaurant or convention services but i can say it was the best night is sleep i have ever had in a hotel. the sheets were crisp and clean the bed was soft the temperature of the room was perfect. the room was clean and recently remodeled and every employee i encountered was very friendly and helpful. i would definitely return to this hotel.',happy
id13602,' after reading lots of negative reviews about this hotel one would think to go someplace else. boy were they wrong! we booked for a - night stay and everything went very well. the staff were very accomodative from the beginning to end and with a smile. our room was a tad small w- - kids in tow but the room looked nice and very clean. did i forget to mention the free coffee bottled water and internet service at the hotel lobby? i did not see that dreaded $- coffee from previous reviews. hotel management must read these reviews and make adjustments. we prepaid at an awesome price and the hotel is close to eveything a tourists craves (beach navy pier michigan avenue water tower). after putting the kids down for the evening we decided to check out the night scene at the - hotel bars. definitely not for married w- children types but great for the checkout that hottie single crowd and a cool spot for people watching. this is what my wife and i did for the most part while sipping our drinks. in conclusion i guess forrest gump was right after all. life is like a box of chocolates you never know what youre gonna get . take a chance and see you next time at the w.',happy
id13603,' we were a bit hesitant after seeing a couple of the negative reviews on here but we got the room for a good deal and the location was great. glad we did in the end because we had a great stay. the staff were nice a small problem with the room cards but that was fixed quickly. room was reasonable size (we had come to nyc expecting the worst) nice bathroom with - showerheads. someone else here complained about the construction site accross the road (is this completed yet?) my gf and i had no trouble with noise late at night. if youre a light sleeper the traffic will keep you awake more than a construction site that stops work at -. but hey that is big city life! breakfast was simple but nice. i hit up the bagels every morning. they also had poached eggs tomatos cereal toast & fruit. this hotel is the epitome of a chic crash pad. if you dont get that then you arent their target market. probably best for young singles and couples who like to have fun. stayed for - nights loved nyc loved night. if the girlfriend and i get a chance to return to new york we will definitely stay there again.',happy
id13604,' this was a business trip to an academic conference; the hotel was conveniently located near the convention center. we had complementary internet access as hilton honor gold members. we did not use the other amenities of the hotel. access to shopping and restaurants was very convenient as was the access to the riverwalk. the elevators were peculiar; you requested your floor and a kiosk told you what elevator to get on odd but yet very fast and efficient. after getting home we realized that we had left items (clothing) in the room and after calling to inquire the items were sent to us at no charge and arriving a week later. great service!!',happy
id13605,' when i arrived at the hotel i was very pleased with the location. the lobby was filled with people; mostly what appeared to be a virgin atlantic convention. i was in line to check in and as my turn approached the representative apologized and directed me to wait again for another representative because he was helping the large group. my initial thought was that it seemed a bit disorganized but ok i will wait again. when i checked in i requested a non-smoking room on a lower floor and -- was the best they could do. okay off to the --rd floor. when i got to my room it seemed okay at first; however the longer i was in it the more i recognized the smoke. when i called the front desk they apologized and said they were booked. i also told them again at check out. their response was to write the room number on a piece of paper and that was it. no apologies offers for a free cup of coffee...nothing. very disappointing. from the outside looking in it was a great hotel; once inside the non-smoking room not so much!',not_happy
id13606,' the room was very spacious and the beds were the most comfortable i have ever slept in. however the front desk personnel were extremely rude and had poor customer service training. i was hounded by the front desk clerk over a $-.-- error charge and our room key was deceived - times as a result of that. this was extremely inconvenient and annoying for an expensive hotel like this one. i also felt nickel and dimmed to use the pool area and activities. they charged $-.-- per day for the use and i thought this should be part of the hotel without the extra charge. why bother the guest for a minimal amount like that?',not_happy
id13607,' .after reading previous reviews i was a little worried but i was going to try it anyways. what a pleasant surprise. the rooms were clean and smelled good. the beds are very comfortable with extra soft pillows and the neighborhood is nice and quiet. the staff was friendly and tried to help out any way they could. breakfast is good and i love the cookies at the front desk. i am coming back in may with a group of -. i will not stay at any other hampton inn. i am staying on the side that faces the rail road. no noise what so every. actually i have a hard time getting up in the mornings i am so comfortable',happy
id13608,' we had the two bedroom condo with full kitchen and it was perfect for a family vacation. the staff was wonderful and willing to do anything for you. the pool and playground were really nice. the only thing i would suggest is to provide towels at the pool.',happy
id13609,' the omni parker house hotel is as advertised an old historic hotel in a great downtown location. since it is an old hotel the rooms are quite small. we stayed two nights in a regular queen room and the size of the room wasnt a problem. maybe if you were staying longer it could be an issue. the bathroom was quite small though with little to no counter space. the room was nicely furnished the bed was extremely comfortable and the chair and desk were comfortable as well. large flat screen tv was a plus too. we have stayed at other boston hotels and one thing made that the parker house stand out is the service. the front desk assured us the an early check in would not be a problem and they came through when we arrived. there was a problem with the ice machine on our floor and the housekeeper went out of her way to get us some ice. that personal service is severely lacking at some other boston hotels where they act like you are imposing on them when you make a small request. the only negatives were the fact that the ice machine on our floor did not work the entire weekend and we had to go up or down floor to get ice. they other negative was breakfast in the restaurant. while the food and selection were adequate and the service was excellent it was overpriced. there are plenty of other breakfast options in the surrounding area. ruth is chris steakhouse across the street is an incredible restaurant!',happy
id13610,' i will never stay at this hotel again! look i am very tolerant person and hardly ever complain about where i stay but this time i decided to say few words about travelodge hotel in downtown chicago. we were on a red eye flight from newark nj to chicago after all night spent at the airport. after arriving to the hotel at -:-- am we were told that rooms are not ready and won’t be given to us until -pm! we called a day ahead to make sure everything was ok with our early arrival and the clerk confirmed with us that our room would be ready when we get there. to our surprise it was not and the clerk made it clear to us that he would not give us the room because they were not cleaned on time. how long does it take to clean a room....all day?? when requested a manager’s help he said “it does not matter what the manager will do”. is this an appropriate to a customer? there were other people at the lobby who were turned down by the same clerk. this is not a good way to conduct a business! well we were almost on the verge of leaving but hated to loose a great internet deal for flight plus the hotel. our group had to spend almost entire day wondering around the streets looking for a spot to rest. finally the room was given to us punctually at -:-- pm just like he said in the morning. the room was not too clean and smelly. we tried to refresh the air inside but the ac system didn’t seem to work properly leaving us sleeping and breading the stinky air. next day the same clerk asked us politely if we got a good rest and we jokingly replied that the pullout sofa bed is fantastic! it made a huge smile on his face and deep inside we knew that he kept us all day on the street on purpose. be aware of this place. it is true sometimes that you get what you pay for but i tend to give a credit to those who try to make customer happy. the staff from travelodge downtown in chicago did not even tried to make an affort towards it is customers. trust me ive stayed in biggest dumps around the world but everywhere the staff did something to make a smile on my face.',not_happy
id13611,' i was there for only one night. as i had to catch a flight early the next morning i wished to have a wake up call... the phone was not working in my room therefore no possibility to call the front desk to ask for a wake-up call which i would not have received anyway since the phone was not working. since it was - am when i discovered that situation i just had to hope that my iphone battery would not die during the next hours and rely only on my cellphone alarm there was also in the room an alarm clock that showed the wrong hour and that i could not readjust. moreover they charge --$---h for internet access in the room. this is ridiculous. free wi-fi is standard in most hotels. this should be included in all hotel rooms just like cable tv.',happy
id13612,' next to universal studios easy access to freeway and to hollywood. very nice rooms with views. excellent breakfast buffet. the weekend buffet looked fabulous but we did not try it.',happy
id13613,' overall great location. i stayed for -- days with my daughter while i had medical tests. we stay here for the hyatt gold passport member points. otherwise there are a lot of other choices in the area that look newer. the kitchen and room were fine. the tv worked fine. however housekeeping was lax in vacuuming our room remembering to leave us shampoo conditioner and coffee. they dont offer lotion or bath gel anymore as we never received any. plus our new towels had hair on them from other guests....the hallways were dirty the carpets need to be replaced as they are stained. people put their piles of dirty laundry and trash bags in the hallway by the doors. not sure where that comes from but management should be walking the halls to get that kind of behavior taken care of immediately. beware of the pool: too much chlorine dis-colored my daughter is swim suit and her skin and hair stunk of chlorine or chemicals even after she had a bath. so overall we got a good rate the location is good and we got our points. but it is starting to look old and dirty. the happy hour is always nice and well attended. that and the breakfast are good.',not_happy
id13614,' we enjoyed our stay at the hilton in san jose. we had an event to attend at the convention center so the location was very convenient. we were upgraded to a suite for $-- a night and enjoyed the breakfast and hour buffet. very nice rooms and services. i used my reward points to pay for the room. when i got home and checked my credit card the full price of the stay was on my credit card. i called the billing dept. and they immediately reversed the charges and took off my parking charges for the inconvenience. i wonder if this really was a mistake since i made the reservation and checked in using my points???',happy
id13615,' the whitehall hotel is chicago is only truly independent boutique hotel. what that means for most travelers is irrelevant. and it should be. when one stays at a hotel three basic criteria should be met: -) the room is clean -) the room is quiet and safe -) everything in the room should be in working order. the whitehall is clean. but the service is lacking in many ways. the noise from hallway activity and other room doors closing is easily audible in the hotel room. nothing seemed to be in working order. but things were promptly fixed. i stayed at the whitehall four nights and just checked out. i am now across the street at the four seasons as a colleague allowed me to use the business center at the hotel there. they have complimentary computer access. the whitehall does not. the four seasons also has nice little amenities like complimentary drinks in the lobby bottled water at the front door and stuff that makes you truly feel welcome. the staff is friendly and helpful. at the whitehall there are no in-room coffee makers but coffee service from ----am. there are no ice makers but room service will gladly bring you a full bucket of ice. the staff is friendly but at some points in my stay of little use. one person in my party who got a room on the ninth floor moved to a room on the -th floor because the heater-cooler-air vent box had a pinging noise that wouldnt stop. also the bathroom smelled like a nursing home. even the bell captain who came in to assist in her room move put his fingers up to his nose. my room was fine. the furniture is a little worn but perhaps that is what boutique hotel is all about. my clock radio was broken so that when you went to set the alarm the time kept winding backward. i called the front desk and a spanish-speaking housekeeper promply came up to my room and replaced the radio with a new model. she also volunteered to set the clock and the alarm but she could not understand the engish directions so i stepped in (i am bilingual). later i learned that my phone in the bathroom did not work properly the cordless desk phone was inoperable the knob for the bathroom vent was broken and that the colour settings of my television were off and there was no way to fix them. i told the front desk about all of this on friday at about --:--am when a package that had been sent overnight via fedex from miami on thursday morning should have arrived. it was urgent as my convention sessions were rapidly coming to a midday end and i needed it. fast. i waited about -- minutes for heather at the front desk to track down the person that takes care of packages that are sent to guests. after -- minutes i was told no package was there. frustrated i ran back to the drake where i was certain things like this didnt happen. but the drake wanted me to spend about $--- a night plus tax for a room. the whitehall with tax was $--- a night. for that price this hotel - even with the little things that mean a lot to those that travel extensively noticeably absent - is a true value. it is in the heart of the gold coast literally steps away from the john hancock tower and the magnificent mile. for the price you wont be beat. if it is first-class service you are looking for go elsewhere. just be sure your electricity is in proper working order. at about --pm last night the woman in room ---- came back to find that none of the lights would turn on in her room. nice huh? on a post-script upon checkout an hour ago i was asked if i received the fedex package that arrived on friday. i was astonished. no!!! it seems it came in at about -pm - just as my convention was ending. the front-desk receptionist said a text message was left on my hotel room phone. ok - this makes no sense. how many hotel room phones have text messaging capabilities? and if so shouldnt there be a blinking message-waiting light on the phones - or at least one of the three phones in my room? i dont know when i will be back in chicago again but another colleague spent about $-- more to stay at the hilton suites. i can at least get hiltonhonors points there and the assurance that i will certainly get what i pay for and that little something extra that does not exist at the whitehall.',not_happy
id13616,' i just got home and im busy washing all of my clothes trying to get this stench out. the outside appears nice and fairly well maintained as soon as you walk in the door be prepared for a stench. i thought maybe this was temporary so i proceeded with checkin anyway as it was late and i had to be at work early the next morning. i bought some candles on my way home from work that day and used it to mask the smell for my remaing few days. this is the worst hotel i have ever stayed at and this is the -st review i have ever written after that experience i feel it is my duty to warn future customers. stay away!!',not_happy
id13617,' this hotel seems to have great price for the area. you pay extra for parking and the place isnt cheap...but it seems to be a good value. good place to stay for universal of course but also good for anyone going to tv tapings or any studio tours. they are all pretty close by. the beds here are very comfortable. the staff wasnt exactly helpful but they werent rude. they pretty much stay out of the way.',happy
id13618,' we stoped here for just one night. we pulled in the parking lot and couldnt find the lobby! its in the same parking lot as the courtyard. no sign saying check-in or lobby for the residence. very different. hot-tub colder then bath water. pool so cold youd turn blue. t.v. is are old ( not h.d.) the upper channels had a terrible buzz. both t.v. is. furniture looked like it was out of the -- is. with the right improvements this would be a nice quiet place.',not_happy
id13619,' i recently spent six nights at the travel inn hotel in new york city and really enjoyed my stay there. the hotel has a great location on --nd street just minutes away from times square. there is a very large grocery store just one block away where we purchased drinks snacks and even meals each day which was wonderful. the hotel is very safe and secure and offers attached parking. you could not beat the rate for this location in mid-town manhattan. there was a wonderful coffee shop next to the hotel that offered hot drinks breakfast and traditional nyc items and we enjoyed having breakfast there each day. the hotel also has a great pool on the -rd floor that was refreshing and well maintained. i would highly recommend this hotel to anyone looking for a moderate hotel in manhattan.',happy
id13620,' my now -- yo daughter and i go to the city every year or so. she always wants to stay in a different place. id be quite to just stay at the solita from now on. first i will never stay in a midtown-times square-rock center place. who needs that aggravation when you can get a cab or subway to a show from about anywhere as fast? this place is in the best location i can think of in the city. at the intersection of chinatown little italy and soho with lower east side east village and tribeca an easy few blocks walk away. the neighborhood felt quite safe and comofortable. precinct station -- yds away. local breakfast place across the street. front desk people pleasant and helpful. the room was small clean comfortable and functional. best ny hotel shower ive experienced. come to think of it the name solita (soho-little italy) is a bit pretentious.',happy
id13621,' lobby is the only nice thing about this hotel. the entire staff was very rude. i was unhappy with my room and they refused to change my room without paying more money? when i booked the room they never told me that my room had a door to the outside. they do have room with doors on the inside. in addition the room was run down. i also called the front desk as the temperature in my room was --- degrees and they began to tell me that my room was on a central bank and that there was nothing they could unless i wanted to pay more money and change my room. this really was the worst experience i have had at a hotel in a very long time and i travel for business monthly. i would really recommend that you think twice before staying at this hotel.',not_happy
id13622,' for $-- you cant go wrong. the place seemed safe they buzz you in. the rooms are very small. this is a good place for frugal travellers who dont want the flophouse ambiance. my - year old and i stayed here and spent little time in the room. not having your own bathroom is sort of a pain but we managed ok. the location is great(except for the adult bookstore up the street). it is very close to the subway bryant park herald sq times sq. and the madison square garden. i would stay here again if i was not travelling with the misses. she would prefer and in-room loo.',happy
id13623,' i stayed in this hotel for a conference. i was amazed to know all of the history behind it. however it has not been updated. the bathrooms are awfully small and out dated. beware! the elevators ate scary.',happy
id13624,' i needed to be close to the city for work and i had been searching high and low for some nice n affordable accommodations. i stumbled upon this hotel by chance - glad i did check-in was a breeze and the staff is awesome.... everyone is super nice and friendly. though the rooms are a bit small which is the caveat of staying in the city.... however the rooms are tasteful upgraded and very functional. overall enjoyed my stay here',happy
id13625,' excellent location (see my review of the nearby crow restaurant). only a few blocks from the space needle. traffic a bit of an issue due to construction but i assume this is temporary. staff very welcoming. the rooms were very nice and clean. amenities are as expected. we had a nice view of the space needle. parking is problematic. there is a $-- daily charge and the spaces are all made for compact vehicles. dont even think of parking in the garage. we saw one guy back right into a post as there is very little space to maneuver a vehicle. i would stay here again but would explore off-site parking lots.',not_happy
id13626,' the sleep inn university place hotel in charlotte is a good hotel to stay; clean updated very accommodated. i have stayed there recently for an conference that i have attended at unc charlotte and i loved my experience. overall nice place to stay!! :)',happy
id13627,' we were forced to stay in this hotel because all others in the area were booked. i had a feeling this wasnt going to be a luxurious stay but little did i know how bad it would be. when we first walked into the lobby there was a female laying on the floor only steps from the check in counter screaming that her boyfriend had just stabbed her. she was covered in blood and so was the floor. strangely nobody was doing anything. as she was also vomiting all over herself and could barely explain what happened to see where the stabbing was on her body so we yelled for someone to call ---. they said security was on the way. when security came they gave her a towel but didnt assist with getting her medical attention. we tried to find another accomodation for the evening but everything was booked. we attempted to tell the front desk about the incident but they said that had no reflection on the hotel facilities. they also advised us that housekeeping would be on the way to clean up the mess. our concern was more that an ambulance would be called not housekeeping. no employee showed any concern or urgency for this very disturbing incident. this hotel is a complete disaster and should be condemed. the hallways require you to travel between closed doors which is not easy when you have luggage. the rooms are also disgusting stains on the sheets dirt on the bathroom tiles. my shower curtain rod fell down in the middle of the night which almost woke me up however the beds were so uncomfortable where you could feel the coils i wasnt even sleeping. this hotel should be closed by the health department and should be investigated by the city. do not stay here .',not_happy
id13628,' where do i start? when i first walked in to my room there was a dirty trashcan in the bathtub so i had to ask them to finish cleaning. there is always a group of people hanging out smoking around the outside the office like it is a coffee shop or something. the owners are unreachable. the rooms are completely infested with roaches and flees. you can expect the housekeeper to pound on the door like she is trying to knock it off the hinges. if youre ever looking for sex offenders you can find plenty of them residing at ---- east --st street indianapolis in -----. they only do linens and housekeeping once a week and there is no laundry facility onsite. the nearest laundromat and grocery store is a mile away and if you dont have a car the only way you can get to it is by cab (expect to pay anywhere from $-- to $-- for that trip) because there is no bus that goes to the laundromat. their weekly rate is $--- and that doesnt include the phone which they will charge $-- extra per week for and that is local calling only. they go in your room when youre not there and the maintenance people come and check your air conditioner without warning. the wifi only works in about - rooms. the rooms look great when compare them to a room at the king is inn which look like someone may have set them on fire and even though i would never stay at the king is inn again at least they didnt have any bug problems. there is a hotel right down the road that charges $---.-- per week and has laundry facilities and their price includes local and long distance phone and wifi and it is within sight of a grocery store.',not_happy
id13629,' i first met annalesha in stapleton denver at the holiday inn while. i was there for business and she was working at the hotel. within in - seconds of meeting her it became evident and clear that her strengths are intrinsic to her personality diligence and professionalism. annalesha has excellent people skills and she is proficient in customer service. even though i usually have many hotel choices that impression about her was the first reason i kept going back to that holiday inn. as i continued interacting with her i observed that she often sought opinion of different customers on different aspects of life. i observed that when there were too many people waiting in line she often called for help. she didn’t want customers to wait in line for long. this is an excellent quality for anyone to have. in my opinion she views her job as unique and special. some customers are rude. period. i observed that she is tolerant to non-destructive faults. this is an excellent quality for anyone to have i thought. while doing her job i also observed and admired the fact that she negotiated differing needs backgrounds and opinions with different hotel customers ( including the rude ones) to arrive at a common but updated objective. more than twice i witnessed situations where she continually and openly discussed relationships with holiday inn customers about the details of lives. she is a good worker. a few times i interacted with her annalesha only showed gestures of care of for me and other hotel customers. she is truly committed to doing a good job at the holiday inn. if there is one thing i have personally benefited from my interaction with annalisha is her ability to objectively and honestly negotiate changes and stresses which occurred as she simultaneously tries to handle different personalities of different hotel customers. this and other qualities became life lessons on my part. she is a good representative of holiday inn culture. the management of holiday inn should seriously consider promoting her to managerial position so that she can train and empower others to do what she does best. dr. mo mukiibi environmental engineer ch-m hill water business group ---- south plaza dr suite --- tempe az ---------- direct: ---.---.---- fax: ---.---.---- email: mmukiibi@ch-m.com https:--www.ch-m.com',happy
id13630,' this hotel has a great location and nice infrastructure. the river north area is full of great restaurants and the north bridge area is great for out of towners. the decor is lovely and a nice hold-over from when this was a le meridian. while the conrad aspires to be in the top tier along with the peninsula the four seasons the ritz and park hyatt it falls short. we and dinner at the terrace restarant outside the other day and were initially impressed with the setting and the selection. while the prices were similar to the peninsula we figured that it was a nice day and worth a try. wow were we ever disappointed. first off we were told that we could have a seat but only stay until -. ok thats fine and we sat down. the waitress made a point to ask if anything was wrong so that she could make it right. when we indicated that our glasses of champagne were not very full ($-- per glass) she consulted with the manager and then another manager (a heavier fellow in a dark suit). she came back and said that was the standard puor and that she would be glad to bring us additional glasses. what bothers me is not the outcome but the fact that the management is not service focused. at a four seasons or the peninsula this would never happen and if we expressed any displeasure it would be made right. at the conrad the terrace manager just ignored it.',not_happy
id13631,' we just returned from four nights at the fairmont and all i can say is it was perfect from the bellman when we arrived to the woman who checked us in to the housekeeper who checked on us -- minutes after we arrived in our room to see if there was anything she could do for us. we stayed in the old building and our room was spacious. the bathroom was quite large with wonderful toiletries. there was a nice size closet with hanging space shelving and an ironing board and iron. the service is impeccable all the staff we came in contact with could not have been nicer or more helpful. i cant find one negative thing to say. while there you have to go down to the tonga room. great drinks great food and a great band. just a lot of fun. also if you are in the mood for a nice french restaurant try rue lepic. it is one block down mason from the hotel. only bad thing you have to walk back up the hill!',happy
id13632,' i am always somewhat suspicious of restaurant recommendations by a concierge as sometimes the restaurants are overpriced and-or the food does not live up to expectations. mike recommended two restaurants for dinner while we were there which fit our budget and the food was good. he got us free desserts at one place and lunch menus at another when we said we would like to spend less than the dinner menu. he is very personable unlike some concierges with whom we have interacted elsewhere. he always said hello with a smile and asked if he could be of help when we passed by his desk. of course we gave him a nice tip when we left but he deserved it. the hotel is very conveniently located. we travelled by amtrak and it is only a couple of blocks from the amtrak station and by sundance square. the room was nice and clean: bed very comfortable; and we enjoyed the large screen tv. the complimentary wall street journal ft worth star telegram and usa today papers delicious weekday afternoon cookies and water with either lemon or strawberry flavoring available by the concierge desk were appreciated. i used the fitness center which has a variety of machines with individual tvs and complimentary earphones. all the staff we had interaction with were pleasant. the receptionist was helpful in giving us a late check out time. i have one complaint and that is a $-.-- daily charge for internet in your room. it is free in the lobby. i know other hotels at this level do the same so nothing new but disappointing. and this is not a complaint but it would be nice to have a lighted magnifying makeup mirror in the bathroom. all in all an enjoyable visit.',happy
id13633,' we travelled to chicago with our two teenaged boys. this hotel was great because of the space. we had a suite with a bedroom and living room. the space was nice and clean. the beds were comfortable although it would have been nice if they had been queen size rather than full-double. of course in chicago you have to pay for everything including parking ($---night) and wireless internet. free wifi was available in the lobby but you had to pay for it if you wanted it in your room. we got a decent price for our room ($----night on expedia). the hotel was within walking distance of the navy pier river cruise and the red line (train-el). all in all i would say this was a good place to stay especially if youre travelling with kids.',happy
id13634,' i cannot say enough good things about this hotel. our family of five stayed in a two-room suite that was spacious and comfortable and clean. the beds and sofabed were all very comfortable. the suite had a kitchenette also. the location was great for using public transportation and touring chicago. the staff was extremely helpful and answered all of our questions completely. there is a really good breakfast - besides the usual items on a continental breakfast on one day there were eggs scrambled with ham and on another sausage patties and french toast sticks. there is a very small store by the front desk if you want to buy cokes snacks etc. late at night - the front desk folks will open it for you. i got a good rate on expedia (government rate). i will absolutely stay there the next time i am in chicago.',happy
id13635,' as nyc hotels go this one (under $--- a night) has good value - great location reasonably nice rooms access to fine bar and restaurant and friendly staff. the place is dated and somewhat worn but the staff gave us an upgrade upon arrival (all i did was complain about our plane trip)...noisy air conditioners kept us up during the night but it is better than sweating. no concierge - the bellboys will call for reservations but all they do is look in a book (we could do that). some of the times they give out wrong info like hours for ticket booths at times square parade times etc.. not that informed... so dont rely on their info... we stayed three days and were comfortable; we might be back!!!',happy
id13636,' a direct copy of the email i sent the hotel gm the day i checked out of the hotel to which he never responded. bill - my fiancee and i stayed at your charlotte uptown hotel last night with a reservation made through priceline.com.  upon checking in the gentleman at the front desk went out of his way to tell us that you would be serving a complimentary breakfast buffet.  he said we had to try it because it was a great selection of southern style breakfast items.  we were surprised to hear that a complimentary breakfast buffet was included with our room but he assured us it was.   we were very disappointed this morning when upon eating breakfast we were informed we needed a voucher.  we went to the front desk to obtain this voucher and were informed that because we used priceline.com to book our room we did not receive the complimentary breakfast we were told all about at check-in.  we of course paid for the food we ate.  however i cannot help but feel that a bait and switch occurred and crown plaza hoped to recoup the loss from the discounted room with a vastly overpriced breakfast.  if we had not been told all about the complimentary buffet at check-in we would have chose a different charlotte restaurant for breakfast.  paying for breakfast is not the issue the issue is in the misrepresentation.   you may want to use this as a training tool for your front desk staff as it seems that they are uneducated in the services provided by the hotel and what types of reservations receive which services.  i can understand that because i had a discounted booking i would not receive extra benefits but when a member of your staff tells me about a service that assuredly comes with my reservation how am i to believe otherwise? regards in addition this hotel is outdated and has paper thin walls. we could hear conversations in other rooms as if they were in our own. pretty much the only good part of this hotel was the price.',not_happy
id13637,' the location is very central in the mist of broadway. close to the metro too. it is a god value given nyc hotel cost. it is clean and very comfortable. it has wifi connection. i would recommend if you’re visiting nyc for a few days.',happy
id13638,' got a great deal on hotwire - rooms for - nights for ---$ (---$-night). took the t to get around town. because the station next door is on the silver line youll need to change line once or twice depending on where youre going but it is not that bad. the room was great. there is a starbucks in the lobby. not sure i would pay ---$-night but for the price i got i cant complain...',happy
id13639,' the first thing i noticed when i walked in - other than the miniature-sized lobby - was the posted check-in time on the wall. it read -pm not -pm like on the website or even the printed guide in the rooms. they wouldnt allow early check-in (citing the hotel was sold out that weekend). caused a headache for me because id arranged a writing session with my partner for -pm in the room which had to be moved to the au bon pain down the street sans wi-fi. not thrilled about that. but once i got into the room i was thrilled with how spacious it was -- especially for nyc. i was given a king sized bed with plenty of room to move (and for my writing partner to pace around the next day while we brainstrormed). nice desk and chair decent-sized bathroom. tons of counterspace for my cosmetics -- which i dumped in a heap like i tend to do and returned to find my bottles and tubes standing up straight and organized after housekeeping had been through. nice touch! the great thing about hotels with such a small footprint (seriously there had to have been only - rooms to a floor) is that there is never noise in the hallways. the streets in that area are also very quiet at night. i wore earplugs (which i recommend for any hotel in nyc) and i slept like a baby. nobody travels to nyc to stay in the room and watch tv but i was thrilled at the selection of background noise to choose from. were talkin deluxe cable with everything from comedy central to logo to channels ive never even heard of. hundreds of em. in hd too. it is a brand new hotel and theyre still getting the a few kinks worked out. the coffee machine would be way more useful if there were cups to drink the coffee out of (i recycled my breakfast coffee cup) and the wakeup call still says the name of the old hotel that used to be there. breakfast itself was decent. one day was the scrambled eggs sitting in a pool of water (gross) but the next it was little cheese omlettes instead ( much better!). bacon sausage patties various types of bagels (i made my own breakfast sandwich) muffins cereal juice bananas yogurt. thumbs up. the area is not exactly a hive of activity on the weekends. the starbucks across the street is closed weekends and other restaurants are hit and miss as far as their hours go. there is a subway right next door and a goodburger and chipotle a - minute walk away. the kitty-corner duane reade is open -- hours for snack & beer needs (there also are vending machines in the hotel despite what the previous reviewer thinks). i would definitely stay there again for the discounted rate i got.',happy
id13640,' after reading the reviews i decided to try out the dolphin motel. my husband and i are on a budget and were looking for affordable accomodations so we could have fun in san diego and attend some of the parks and attractions. this was perfect! i new what to expect after reading reviews. it is very small but very clean. the person at the front desk was very helpful and offered a gps restaurant recommendations and directions. the items offered a breakfast were muffins and fruit coffee and juice enough to hold us over for awhile. we never felt unsafe or worried about my car. it was also close to a lot of things we went to such as the zoo seaworld and the uss midway. bottom line this is not the hilton or a huge place with all the bells and whistles. however it was clean and convienient and that was what we were looking for. will stay here again!!!',happy
id13641,' ladies and gents i have found my new favorite chicago hotel! prior to our trip i read the mixed reviews here on trip advisor. therefore i was not expecting much out of the property. at check-in we were told that a king bed room was not available. however we could pay $-- to upgrade to a president is club room that promised a king bed and a great view of the park. we agreed to take the offer. im not sure if this is what made the difference in comparison to previous negative reviews but we loved our room! the view of the park was amazing. the room decor was modern. very clean. lots of small touches that really added to the charm of the room. according to the floor map on the door our room was the smallest on the floor but still felt spacious. valet service was friendly and quick. our car arrived within five minutes of our request. my husband and i have stayed at many properties downtown including the palmer house hilton hyatt regency and the blackstone. the fairmont ranks right at the top of the list for the two of us.',happy
id13642,' i stayed at yotel for four nights with my girlfriend in june ----. my experience echoes the sentiments of many that have stayed before me. the cabins are of a perfectly adequate size for a couple wanting to explore and experience nyc! there is ample storage for two a very comfortable sleeping arrangement with a futon type bed excellent bathroom facilities free wifi (handy for planning trips and booking tickets on your tablet-laptop) and free coffee-water. the coffee and muffins that are provided every morning are perfect to see you through to lunch and a surprising variety of these are offered. for those wanting to sleep in - the black out blinds offer you the opportunity to do so. the staff are superb and surpassed our expectations with every question we asked them. the robotic storage of suitcases is also very helpful for those with later flights that do not want to carry their cases up the empire state building! location is perfect - we did all of the tourist hot spots (including the obligatory shopping) all of which were accessible from yotel either by foot or the local subway. it is also very close to the bus terminal which is handy for the airport transfers. there is quite a young and vibrant feel to the hotel which is something to consider if youre travelling with children or youre of a slightly older age. having said this - no noise can be heard from the rooms at all! i cannot really fault this experience!',happy
id13643,' hello my name is salia castillo i had the pleasure of staying at the best western on pioneer square during the month of april. ( to be exact it was on the weekend of the --. ) the service breakfast and housekeeping were high class. saturday morning i woke up to realize that i had misplaced one of my stud earrings. i ran into the housekeeping that morning and asked francisca if she would be the one tending to my room that morning and she said yes. i asked that if she found my earring if she could please place it on the table next to the lamp. with such discouragement and fear of never finding it i stopped at a custom jeweler store and purchased me a pair of earrings just to have for the rest of my trip. considering that was the only pair i had taken with me. later that evening after the sounders game i fearlessly headed back to the hotel and opened the door of the hotel and to my astonishment she did exactly what she said she would do. placed it next to the lamp. i was overwhelmed i thanked her personally and believe that we have honest people in this world. thank you francisca. thank you best western for a great experience and excellent customer service. salia castillo- chrisitna farias brownsville texas ------------',happy
id13644,' my husband & i enjoyed our - night stay at the serrano. rooms are small but very nicely decorated. lobby is nice. staff were helpful and always said hello good evening etc as we passed by. bathroom also was small and didnt have any counter space or shelving but i could easily ignore it since i enjoyed the complimentary aveda toiletries. free morning coffee-tea & wall st. jo. were a nice touch. others seemed to enjoy the evening complimentary wine. there is a public valet parking lot right across the street for $---day with in-out privileges. we did see sketchy neighborhoods for a few blocks driving in but i felt safe here and just didnt walk in that direction. it is only --- blocks from all the shopping in union square chinatown and a few more blocks to the sf moma. if you are up for a challenge it is along a very long walk to the pier . for breakfast as suggested by the hotel staff try dottie is true blue cafe (-.- blocks away but long line) or maxwell is (reasonable city pricing for a hearty breakfast).',happy
id13645,' this hotel theme is spa in some of their rooms. we got there a bit earl and they were so pleasant and able to get us in right away. our room was ready but there was an upgrade also available so they put us there. one entire wall was windows and we had view of times square. that never happens for us! everyone there was so pleasant the hotel is beautiful and i highly recommend it. we went twice once just my husband and i and once with our two young children. welcoming of well behaved children you dont want to bring out of controll children here. it would be uncomfortable for both you and the other guests. enjoy!',happy
id13646,' having seen the westin bonaventure used in movies for years (true lies in the line of fire etc) i stayed here for a business meeting being held at the jw marriott down the street. for a large downtown i was extremely pleasantly surprised. the rooms have very recently been refurbished (new carpet furniture wall covering). my room was a --st floor suite (thank you spg platinum) with a very comfortable bed great furnishings and incredibly spacious. views were unbelievable and i got to make fun of my colleague who could not face the windows in the elevator (cowered against the door due to fear of heights). breakfast in the restaurant was very well done albeit at large downtown business hotel prices. staff in the restaurant front desk bell desk and doorman were great. my only critical comment would be a softball i threw to the concierge. i asked if he could have a bottle of champagne couriered to a business associate who is taking a new job. the request befuddled him offering room service on the telephone. i know i was looking for a creative solution (the ritz or the st regis would take an address and charge me out the wazoo to do it but theyd do it). instead i had to make other arrangements. no big deal. i recommend this hotel and will return if given the need to return to la.',happy
id13647,' my son was married this weekend in manhattan. most guests including our family were from out of town so i searched the web and booked a block of rooms at the flatotel nyc on the advice of trip advisor. the hotel gave us a great room rate and turned out to be a wonderful experience. the rooms are very large modern and clean. the staff are extremely helpful and courteous. the location to times square is excellent - everything is within walking distance. i would have given the hotel a higher rating except for the fact that i felt the restaurant in the hotel was overrated. the food was good and they served large portions but the prices were exorbitant even for nyc. there are plenty of good restaurants nearby.',happy
id13648,' we stayed a few days at this hotel. the price was good : good value for money !!! the location is not too bad. safe neighbourhood with a nice deli close to the hotel. also tgi friday is in walking distance... the staff was friendly and helpfull. both on the reception desk as the well as the bell-boy and concierge ! we had a large room with a very nice flatscreen tv. the queen size beds were rather small and (for me) way too soft. and there were some stains on the wall... and no there is no swimming pool... but overall it was ok !!!!! let is say it was (just) above average.',happy
id13649,' after bumpy flight from houston i checked into this hotel using the zip check-in machine in the lobby which was very convenient. upon arriving in my room i sat down on the bed looked over at a pillow and saw a short red hair. at first i thought it was a fluke until i looked over at another pillow and saw another hair. alarmed i pulled back the sheets--and saw lots of hair. i was sick to my stomach. i shudder to think where that hair might have come from. i called the lobby and no one answered the phone. i waited a few minutes and tried again--no answer. i immediately gathered my belongings and went down to the lobby. the lady at the front desk was very apologetic. because there were no more single king bed rooms left she had to put me in a double room which was no big deal. the room was huge--probably the biggest standard hotel room ive been in. however i was disappointed when i realized i was next to the elevator shaft. i was tired from my trip and had a lot of work to do so i just sucked it up which brings me to my next point--no free internet. paying for the internet wouldnt have bothered me so much if the connection had been faster. also the tv needs to be upgraded badly. the hotel could also offer a lot more in the way of television channels; ive stayed at bed and breakfasts that had a better selection. i managed to sleep pretty well through the night. i was able to tune out the elevator until around -am presumably when more people started using it. my final disappointment--probably the biggest after the hairy bed--was the shower. the shower head needs to be replaced because only a trickle came out literally three holes in the shower head. very disappointing. i know it wasnt the shower pressure because water came out of the faucet as you would expect. the highlight of my stay was breakfast. i had some delicious pancakes which were served on time. i am a hilton honors club member and when i travel for business i prefer staying at hiltons. i can usually count on the hilton to provide a clean room and comfortable accomodations so i was very shocked by this hotel. even the lobby i found to be uncharacteristically drab. i would only recommend this hotel to someone who gets a deep discount and maybe not even then. do not pay full price for this place.',not_happy
id13650,' we traveled here for business so the hotel was chosen for us. it was one of the more interesting and welcoming hotels weve experienced in the new growing genre of modernistic stylish hotels. the room was both modern & comfortable and what impressed me most of all was the austin powers like bathroom where the entire wall separating the bedroom and bathroom was a floor to ceiling window with a remote controlled privacy shade. if that wasnt fun enough the free standing bathtub (modern version of an old claw foot tub) fills with water from the ceiling directly above the tub -- complete with rubber ducky! great place.',happy
id13651,' since i have not had the pleasure as of yet to be a guest at the colonnade hotel i want to share with others the experience i had with the concierge department of the hotel. on the dates of february -- & -- good friends of mine made reservations to stay at the colonnade. they were celebrating my friend is birthday. i called the hotel because i wanted to send flowers to my friend in celebration of her birthday. when i called the front desk clerk connected me to the concierge. i spoke to jerry and explained to him what i was looking to do. jerry was the utmost professional concierge ive ever dealt with. i found him to be very helpful gracious and timely in my request. once the flowers were delivered and brought to my friend is room he extended a courtesy call to me to make me aware of this and described what the arrangement looked like. a true professional in his field. i heard from my friends upon their return from the colonnade and they said they had a wonderful time. they especially raved about their room and the service of the employees. due to the service jerry provided to me and my friend is visit at the hotel my husband and i are going to plan a trip to boston soon and make a reservation to stay at the hotel. were really looking forward to it.',happy
id13652,' as above - isnt that all you need from a hotel room that youre only going to spend sleeping time in?! this is in one of the few original new york buildings. lovely. no frills and small room. but big enough for two people. room was a little cold on a night of our stay. plus the shower had no water pressure (we were on -th floor) so i couldnt wash my hair! i could however have used a bathroom on a lower floor. lovely and polite staff. would definitely recommend this place. it is a bargain for new york. please eat at the pizza place on the corner. amazing!',happy
id13653,' we stayed at the intercontinental times square over thanksgiving week and had a wonderful stay. the hotel is beautiful and the location is perfect if you are there to see shows. we saw four broadway shows and we were able to walk to all of them easily. the room was lovely and the service was excellent. my only complaint was the lack of a mirror in the room (only in the bathroom). also dinner in the restaurant was wonderful. it is not inexpensive but definitely worth the money.',happy
id13654,' our stay from july --- in aka white house was disappointing overall and it put a real damper on our first visit to the capital. we booked a --bedroom suite online as the website sold it really well – spacious contemporary luxury attentive service. in actual fact there are many good things going for this property – close enough to shopping dining and public transport decor was pleasing – but what left a really distinctive and lasting memory was the general indifference on the part of the staff. they were really into themselves and not really friendly or interested if we found our stay satisfying. mostly they seemed more intent on informing guests what the property did not provide rather than what they could actually do to make guests’ stay enjoyable. prior to check-in our request for a change to reservation was not responded to even though the general manager subsequently admitted that the email was received (but did not explain why they failed to respond). a simple request for a rollaway bed was badly handled with a rude reply (and subsequently not delivered) a question on how to get to embassy row was met with an indifferent “take a cab” and then we later learnt that there was a public bus that could take directly there. complimentary daily continental breakfast advertised on the website was not served over weekends – it would have been nice if the staff had informed us of this upon check-in or if the website had provided accurate information. while each suite has a kitchenette there are no coffee and tea supplies. there are no shower caps or kleenex in the bathrooms. even motels provide these basic supplies. our room was not cleaned throughout the three nights we stayed at aka. overall it was really disappointing and put a real damper on our visit to washington dc. it seemed to us that the aka staff believe their job is just to provide the basics: check-in hand out keys check out and process payments. that’s fine if aka advertises itself as a rental unit but by positioning themselves as an extended-stay property that offers hotel services - that’s where they certainly failed to deliver.',not_happy
id13655,' i arrived there late at night after my reservation at another hotel wasnt respected by the hotel and find this quality inn in my way to look for another option. the guy at front desk (george) was very helpful and friendly really a great service from him and everyone after that. i really recommend you this hotel not by its rooms but by its people friendliness. even the person at the brkfst area was very nice to my party. great service!',happy
id13656,' just needed a place for a quick overnight stay for an astros game. we drove in at night and were exhausted. the staff was efficient and friendly. the hall carpeting was wonderful must be extra padding. i had to resist taking my shoes off and running barefoot! the beds were comfy pillows soft and fluffy. unfortunately not many restaurants open after -pm on a saturday but we found a dairy queen nearby. the room was clean ice machine on our floor was empty but we found some on the next floor. breakfast was passable. very reasonable price for a king and full sleeper. will be back.',happy
id13657,' i was a little hesitant to stay at the drake after reading some reviews. i contacted the concierge ahead of time and they ensured i got a king size bed with a great view of union square. this was booked through priceline so i wasnt sure if they would accommodate my request. very impressed. the hotel staff was the best i have ever encountered. great recommendations for things to do restaurants etc. i was checked in by nelson who is probably the nicest person i have ever met. he knew this was going to be an engagement trip for me and was genuinely excited. i wish i could remember everyone is names but i didnt come across someone who wasnt friendly or helpful. what a lot of people have to realize about hotels in union square is that most of them are old. thats the beauty of these buildings. gives you that historic san francisco feel. although an older building the room was very clean and furniture was beautiful. the bed was extremely comfortable and linens were very nice. they recently went through a renovation which was completed late last year. not sure how it looked beforehand. the lobby-bar area is also beautiful. the location is perfect with a cable car stopping at the front door. do not hesitate to stay at sir francis drake. you will not regret it! i had a great time. thanks again to all the staff! mark',happy
id13658,' do not even think of staying here!!!! the lobby was great and very deceiving! when we checked in the gentleman behind the counter was rude and dressed in street clothes. i wasnt even sure he worked there. when we got off the elevator the hall ways smelled like sewage...(.each floor). we went into our first room...yes the first room...my hubby went to use the restroom and the toilet wouldnt flush...the tv is are small and the bed was sunken in the middle. we were only in this room for about -- minutes before we switched. the second room was not much better. the fron door had the interior lock broken and you literallly had to slam the door to get it to shut. the bathroom doo didnt shut at all!!! the restroom door was dirty with hair and dirt. we requested a non-smoking room but it smelled like an ashtray...the blankets on the bed had cigarette burns in them. another -- inch tv also. we were only there for one night thank god or we would have changed again. also we only paid --.-- a night ...not the ---.-- reg price thank god!!! run away dont stay here there are to many hotles on the same street that are way better!!!!',not_happy
id13659,' not knowing what to expect having never visited new york we were pleasantly surprised by hotel mela. the price was very affordable for mid manhattan in summer ($----night) and the rooms were lovely. location was everthing and allowed us to walk or take the subway to most everything. we hit -th ave. amost everynight to eat affortable walkable and just enough off the tourist beat to have great food and interesting folks. we booked the king sized bed and i believe one step up from the regular room. it was small but suited our purposes beautifully. well until we discovered the water leak in the bathroom but before we could even moan over our misfortune the staff has us whisked away to another room an upgrade and it was delightful. walls a little thin so if you are going to be upset by the crying child yes we heard them then not the place for you. but who goes to new york to spend much time in their room and frankly not sure how long the poor kid cried as we were in our rooms to sleep or long enough to have a beverage nap shower and out again. the hotel mela was wonderfully clean met my white tissue standard. it may not fare well over the years as it is an older building but as long as the staff continue to keep it as clean as it was when we were there it is a definite must.',happy
id13660,' i had one of my worst hotel experiences at this hotel. lured by the mention of billions of dollars in renovations i expected -- for the money i spent per night a luxury hotel experience. let is start with the bathroom - very cramped and the soaking tub was a small plastic molded tub that only a child could bathe it. the light switches were put in very crooked. there was i think a hole in the wall that had a weird hand cut plastic sheet over it. it was not enitrely clean and neither was the rest of the room. weird bed layout had your bed facing a huge mirror which mean you had not chocie but to see yourself everytime you glanced up from a book if reading in bed or when watching tv. i always test the honesty of hotel staff but leaving a dollar bill on the floor. in the hunderd times before that i had done this the bill was always neatly placed on a piece of furniure. not this time. trash was not removed from my room and it was very clear from debris on the rug that it wasnt vacuumed. the direct line to room service often did not work; they did not answer and the front desk would say they would call me back which they only did --% of the time. the food was barely passable and i stayed at a - season in april that charged less for really amazing food with such gracious service. i approve of adding a percentage onto the bill automatically so wait staff can be properly tipped but why was there also an additional $- food delivery charge added on to the obligatory --% tip? they advertise their link in service as being this great benefit but what it means is you need to spend $-- a day for online service in your room or you lug your computer down to the lobby with the worn furniture to work. the ballyhooed tv wake up service did not work at all; thank god i set up a back up with my ipad of i wouldve missed meetings. i stay at different kinds of hotels -- a month before i stayed at a comfort inn near olympia wa and had a much better experience for much less money. if you are looking for a quality experience do not choose this hotel. they should be ashamed of allving this a luxury hotel.',not_happy
id13661,' i had a couple of free nights to use before the offer expired so my wife and i went across the bay from oakland to sf to spend a pleasant weekend at the mark hopkins. on balance we liked it quite a lot. here are some pros and cons (along with a couple of tips) with the cons being more the downside of the hotel is beautiful location atop nob hill rather than (with one exception) any deficiencies of the hotel itself. pros: -. overall the service was good efficient and very friendly. -. the deluxe room was nice though not all that large (--- square feet?). certainly comfortable and suitable for our purposes. -. good view from the room on the --th floor. -. smallish but fine fitness center: about a half dozen aerobic machines and about the same number of weight machines plus some free weights. -. as noted beautiful location atop nob hill. -. wonderful views from the bar-restaurant top of the mark at i guess what would be the --th floor of the hotel. we were lucky enough to get the prime corner table looking over the bay for a late afternoon drink but there are many nice views. at night (at least on weekends) there is a band playing some good dance music. wasnt quite what we were in the mood for but other folks might find it fun. cons: -. that wonderful location could be a bit of a hassle for folks especially on business rushing to get to or from the hotel. we like to walk and spent a good part of the weekend strolling around various parts of town. but it is definitely a steep hike to the hotel and the couple of times we tried to grab cabs to get there we had to wait quite a while. it was in the evening both times so maybe (oakland hick that i am!) im overestimating the difficulty of getting taxis other times of day. and of course there is public transportation. but someone there on a business trip might want to read other reviews or do a bit of other research to see whether im making a mountain out of a molehill here. -. as a more minor downside of the location a cool and breezy day in sf is even cooler and breezier at the top of the hill. -. the one downside of the hotel that was more than minor was a rather pushy approach by the desk clerk when i checked in trying to get my to buy into some special service package. he emphasized that without mentioning that as someone with intercontinental ambassador status i was entitled to free internet and a few other perks anyway. -. a couple of very minor glitches by housekeeping. not really a negative but...the place seems mainly a tourist hotel which is of course fine--we were tourists too after all!--but again does seem more catered to them than someone there on business. a couple of tips: -. though there are nice views from all rooms on the upper floors id suggest asking for a room with a bay view. -. looking for a place on the hill and in the neighborhood for dinner friday night we booked and had modest expectations for an italian restaurant called venticello a few blocks from the hotel. but it was great! i had a great crisp light caesar salad and my wife a radicchio salad to start. then she had a shrimp-scallop risotto and i a fantastic peppered tuna sauteed with some great greens on top of what i believe was a mashed potato-gorgonzola concoction. neither of the mains was a very light dish but we loved them both as well as the salads.',happy
id13662,' i had high expectations for this hotel and it exceeded them. gorgeous lobby great room-service food very friendly staff wonderful rooms (not huge but extremely well laid out). amazing location too. first time weve stayed in the financial district west side. much calmer than most any other part of manhattan and very safe. we travel a lot and highly recommend this hotel.',happy
id13663,' my wife & i went to san francisco in july -- to spend our --th and i had stayed at this hotel way back in ----. in looking at the pictures on the holiday inn website i thought its been updated and modernized several times since my first stay in -- ....wrong. other than the fantastic front desk man (marvin) it just wasnt our cup of tea. the first room we were given was a handicap accessible room and the bathroom had a sink only hanging from the wall no vanity....no place to put your cosmetics. my wife actually packs a rather large bag with just hair stuff rollers curlers flattners blowers gels sprays etc. etc. etc. so we went right back down and told marv it aint going to work . he apologized that we had been given the room by a junior desk clerk and agreed that a week in that room wont work. the next room we got was better bathroom wise but not much. as i sat looking around the cramped little room i thought to myself this looked so much bigger in ---- when i was a scrawny -- year old ? anyway along with being a shoebox the carpet was filthy and it looked like a previous guest had vomited on the side of the bed and onto the carpet. i then took out my trusty laptop and proceeded to book a room at the hilton on kearny st. in the financial district. it was like night and day our room was spacious the carpets were spotless the furniture and decor were out of a magazine the bathroom was to die for! granted our rate at the holiday inn was just under ---.-- us a night and the hilton was ---.-- us a night but it was worth every penny for the seven great nights in the city by the bay. my wife and i just wont have slept a wink at the holiday inn between the disgusting carpets the cramped space sagging bed ratty furniture and the a-c unit that sounded like a farm tractor running next to you....we would have come home and headed for divorce court. hope the above helps you decide on this place. remember first impressions are not what they appear to be...the lobby and front desk area of the hotel are great the rooms have seen better days and the entire place needs a top to bottom re-do end of story. if you do stay here i hope you have the pleasure of dealing with marvin from oakland behind the front desk. he is a real joy and bears a striking resemblence to george foreman! one other thing both the holiday inn and the hilton stick you up for parking a car in their garage the holiday inn was $ --.-- per night on top of the $ ---.-- for the room. the hilton was $ --.-- per night on top of the ---.-- per night. rather steep but hey if youre in san francisco your in one of the world is best cities and you pay for the best i guess.',not_happy
id13664,' we stayed there - days out of a weeks stay in the area nice hotel small rooms but the noise from people working in the hall ways was horrible not - to - during the day but --- in the am. they have all mexican workers doing the work who not only work all hours of the day and night but they also sleep in the hall ways and the linen closets. i called several times to speak to the hotel manager and was told but the front desk that he was looking into it but never seen anyone take any action. people where so pissed over the noise they where checking out - am. as i did at - am on the third day of our stay because of the fighting in the hallways in the middle of the night.the mother company of crown plaza gave us $--- for our trouble and picked up our other hotels tab. the hotel itself is run %--- by mexicans and they harbor people not only in the stairways but the parking garage for cheap labor on the hotels refurbishing. stay away at all cost !!!!!!!!!',not_happy
id13665,' we were part of a large wedding party which also was during a busy graduation and holiday weekend. schedules were tight and we made special requests. they were all accommodated and the event went off without a hitch.',happy
id13666,' i have stayed at many other kimpton properties and this was hands down the bottom of the heap. very poor service + several dead goldfish make me wonder if i can ever stay at another kimpton again.',not_happy
id13667,' i think i may be in love with this amazing hotel. from the beautifully appointed lobby to the professionalism of the concierge and the front-desk staff this place is amazing. our room was a bit of paradise and the service was perfect. i want to go back every fall!',happy
id13668,' lovely old fashion style b&b if you like flowered wall paper and english style a change from the minimalist style of modern hotels that is for sure. i was surprised how quiet our room was even though it was on ground floor comfy bed clean space breakfast was average. location is great as you can walk to walgreens to buy tram and bus passes $-- for a day pass which is a lot cheaper as a single fare is $- no matter where you are going. union square is just - blocks away and the large westfield shopping centre not far from there. trams and buses are -.- block away so perfect for moving around san fran',happy
id13669,' i use a business card to pay for my motel this place couldnt understand that had to have my company fax permission to the motel. never before have i known a motel to not understand a business credit card. questionable area. pay for internet per stay. room cleaners took all my towels (every single one clean or not) and would not return any. i requested multiple times and they said theyd call me when they could get me some. they finally called after i had given up and started going to bed.',not_happy
id13670,' my friend and i were really looking forward to our stay at the hotel metro and had chosen it based on recommendations from trip advisor. on arrival we felt let down. pros: - great location. mid town right beside the empire state building and macy is. we were able to walk everywhere from the hotel. - good breakfast included. bagels muffins cereal fruit and all day tea and coffee. cons: - old small and depressing rooms. we had a cracked sink and carpet we wouldnt walk on with bare feet! - constant smell of smoke in the corridors. - unfriendly staff (unless they can be tipped). - slooooooow elevators. we didnt spend much time in the hotel as there is simply too much to do in new york but it wasnt really a great place to come back to at night to unwind. if you are just looking for a bed in a good location it would suit okay. the hotel is most definitely a - star and the bottom line is i would not stay there again.',not_happy
id13671,' arrived on an --- degree day. half of hotel had no power. i was lucky - room on --th floor with nice view of --th @ times square with power. iron was filthy- requested a replacement and had a brand new one in -- minutes. no ice machine on floor - room service rushed ice up. however bell staff lacking at best. lazy never around to help get a cab propped against walls near registration area watched you struggle with luggage through door. really poor. one man was almost asleep. power outage in part of hotel left my colleagues with no power into morning. no adjustments were made to bills - they were given glow sticks and a bottle of water and the next day nuts and a note of apology. - people all asked for some sort of make-good all were refused. hotel had horrible customer service. my entire conference will be talking about how hotel so poorly treated these guests. rooms are nice. bathroom was clean. nice ample turkish robe and slippers. ligjhted closet. extremely comfortable bed. only down side is you have to close drapes to sleep - flashing neon outside could trigger a seizure!!! i will never stay here again because of the service issues - too many other good choices in the city.',not_happy
id13672,' we had a great stay here. we always enjoy embassy suites - room suite cooked to order breakfast great pool area. this downtown indy hotel was close to all attractions we were there to enjoy. parking was easy in the underground garage.',happy
id13673,' we stayed here for two nights in the summer. location was great! most attractions and shopping were right around the corner. checking in was fast and the person at the desk was very nice. however when my boyfriend wanted to cash his traveler is checks a day later the man at the desk was rude and acted like it was a huge inconvenience. we had a excellent view on the --nd floor. although the room was spacious and very clean i have to admit that the furnishings and the room itself were old and worn out. the bathroom especially was showing its wear and tear. on the other hand the bed was very comfortable. if you book make sure to request a renovated room.',not_happy
id13674,' we were centrally located everything was around us no need for taxis. did the double decker bus tours the staff were amazing especially at the front desk the guy that served us named daniel was very helpful and gave amazing service and trip ideas. we would definetly be going back to stay there its rated a -.- but i would rate it much higher than that.',happy
id13675,' front desk staff are very helpful i had to visit a few times (my key cards kept demagnetizing which was very frustrating necessitating security escort when i didnt have my id). upon checkout they wanted to know if i had any suggestions which i did...they wrote them down and presumably will take them to management. they really tried hard there. cleaning staff on the room floors also very pleasant. the room was ok a bit tired and in need of refresh (things such as cracked wall shower tiles-apparently this refresh will be happening soon according to a note in the room). the corner rooms are a bit oddly shaped large but not all that conducive to watching tv from bed. the gym has several cardio pieces and basic weights and machines. amenities: outdoor pool and hot tub lounge and coffee bar in the lobby and hotel restaurant that serves a decent breakfast. i get that this is very much a convention area but for what was paid and being a westin i was somewhat disappointed in this stay. credit goes to the staff for trying to overcome the average-ness of this hotel.',not_happy
id13676,' good hilton. we stayed for family short vacation and it was much more comfortable than embassy suites on stemmons freeway which was dated and noisy in the room. the bad thing for this hotel was that some towels were very old so i did not feel like using. since we were tirerd we gave up going out to the best restaurant in dallas so we had a room service for dinner: the taste was average compared to other hilton is. p.s. my best room menu of hilton was los cabos mx.',happy
id13677,' this is easily the worst motel ive ever stayed at...the indian management (especially the female that works in the afternoon) is rude and doesnt care about their customers. my non-smoking room smelled of cigarettes the lock on the door was broken i saw rats in the parking lot roaches in the room numerous holes in the walls stains all over the sheets pillowcases and towels the toilet wasnt flushing properly and the tv only gets about -- stations with most of them in spanish. when i called the front desk to report any problems they basically told me that it is not their problem and refused to move me to another room. there is a sign when you check in that states no refunds so the owner does give a s--t about you after taking your money. although the property is within walking distance to the convention center the area is very sketchy at night. there seemed to be plenty of budget accomodations in the area so my recommendation is to avoid this motel!',not_happy
id13678,' arrival experience not in keeping with that at other w is or - star hotels nobody at door to assist with luggage - of which we had plenty - luggage desk seems to be at back of lobby away from door. had to try navigate through a busy bar to the reception. was a really hot week when we stayed and the roof terrace had a deserted marque on it so couldnt be used. everything was just average from the service to the room - not the wow i have previously experienced. the lady on the concierge desk was very helpful the guy who said he had just started shouldnt have been left on his own with level of knowledge as not particularly helpful. whilst not a bad stay expectation for price and brand is not average.',not_happy
id13679,' this stay was by far the best stay i have had in any hotel. we very much appreciated the attention to detail and the lovely staff (tk karadzovski)... thank you very much. i will be recommending this hotel to all my family and friends.',happy
id13680,' visited the hotel in november had a nice room overlooking the park. room was clean well appointed and smelled fresh. the bathroom was also clean including the tub - shower area. had access to the concierge lounge for evening snacks and morning light breakfast. the lounge is open on the weekends and it is quite large. many areas to relax and meet in. overall a great stay. did not eat at any restaurants in the hotel but just a few short blocks is a variety of restaurants now',happy
id13681,' the hole hotel has a sickening smell from the lobby over the elevetor up into the room. it smelled like a restroom with a mix of disinfectant. wihout an comlete open window i was not able to sleep.',not_happy
id13682,' i was traveling to la on business and got a great rate on the leading discount hotel website. i was familiar with the renaissance chain but had never stayed at the lax location. i was very pleasantly surprised -- because some of the hotels around the airport can be hit-or-miss. the staff greeted me very personably and checked me in quickly. the decor of the lobby is luxurious down to the fresh flower arrangements and orchids. my room was well appointed -- granite in the bathroom fluffy pillowtop mattress soft sheets mini-bar gourmet coffee etc. i called room service for dinner and they brought me a delicious meal served on a tray sprinkled with rose petals. it was valentine is day so im assuming that was the reason for the rose treatment. about -- minutes after my meal room service called just to make sure i had enjoyed my food. the staff always called me by name and wished me a good night when i called for a wake-up. had breakfast the next morning in the restaurant that was slightly above the average buffet. i would certainly recommend this hotel for any business traveler who needs to be close to the airport. it is first rate.',happy
id13683,' for location and value cant beat it. basic clean and safe accommodation. easy walking distance of the great sights round the corner from times square. not for you if you want luxury but if youre here to sightsee and want a decent place to stay it is perfect.',not_happy
id13684,' this is a big hotel with some splendid views but its size is part of its problem. with so many guests some services were well below average. everything seems to take a long time: whether its getting your car out of the exorbitant valet parking or just waiting for an elevator. upon check in our room was dirty with glasses from the previous guest. it took an hour for us to get our luggage maybe not a problem for some but we were supposed to meet friends and this wait caused us to be late. i called the concierge on two occasions and they were less than helpful ; one occasion they were so busy discussing someone’s outfit on the emmys they couldn’t be bothered to help me. if you are excited to be staying at a hotel with a kitschy revolving bar get there quick it closes down very early. i will say that the room was very quiet unusual for such a large businesspersons hotel. the only other bright spot was the courteous and knowledgeable doorman. although the location is good given a choice i won’t be back to the hyatt regency.',not_happy
id13685,' this hotel is a little gem of a hotel in times square. it has a great location and the room was actually bigger than a lot of the rooms i had stayed in (especially in nyc). i decided on the deluxe queen. they had a great deal-- less than $--- for a sunday night stay two free cocktails and free breakfast in the morning. the staff was very helpful and really easy to deal with the room was clean and it was in a great location.',happy
id13686,' went to nyc saturday ----- for a one get away to see a concert and the holiday sites. i got my $--- room at a discount on travel ticker for $--- + taxes (total $---). the lobby was nicely dressed for the holidays. we got a king size suite. the bed was very comfortable the rug was begining to show it is age. the size of the room was bigger than i expected. we stayed on the --th floor with no view (that costs more). the great thing about our experience was not the $-- to valet our car (hey it is new york) but we asked the reservationist at check in if breakfast was included (knowing it was not) and she kindly printed a voucher for a complimentary breakfast for two! kudos to them! the breakfast was a buffet and pretty good. the best thing about this hotel is the location (near time square and accross the street from my favorite carnigie deli). you can walk to everything. i would stay here again but not for $---! i know that they are offering a deal now for $-- per night through the holidays. take advange of this deal. on the downside: the house cleaners did not clean out one of the dresser draws and we found dirty clothes condoms and other ucky stuff. the other bad thing was waiting -- minutes for the valet to bring our car around at check out. if you can get a deal on this hotel go for it. we had fun!',not_happy
id13687,' i loved this hotel. my husband and i stayed two nights for our anniversary. the location is the best part; you can walk down some stairs off the bar patio and be right on the riverwalk and hail a river taxi from right there. the room was very nice and everything was clean. the bed was a little stiff and creaked everytime you moved but the linen is made up for it by being incredibly soft. one of the two phones in our room was broken but thats a minor complaint. and to those wondering i would definitely recommend the valet service. it was pricey at $-- a day but the nearby lots are $-- with no in and out. the valet staff was also very friendly and helpful with getting directions. i would definitely stay here again in the future!',happy
id13688,' we were pleasantly surprised when we check in. the hotel really fits in the overall old-times western location. the rooms as well as the lobby although old (but that is the charm of it) were very well maintained and clean. the best part is the location of course in the middle of the historic stockyards...the receptionist as well as the valet were very helpful to get our motorcycles parked (for free) in a safe location and recommended us where to do some shopping and what to do in the evening and their hints were just great. we asked for two connecting rooms and that was no problem. the staff (also in the bar) was very nice and welcoming. we had a great time there i would stay again in this hotel.',happy
id13689,' this is not a four-star hotel. it is a two-star at best. it is a very old hotel that someone threw some money at. the air conditioning works horribly... we moved rooms at -:-- a.m. when our a-c failed to cool down the room after being in there for four hours. second room worked marginally better but still slept on top of the sheets. pillows are like at grandma is house with folded-over lines in the middle. yuck. it is a standard hotel bed no pillow top or plushness. nice carpet tiny tv remote controls in both rooms had the numbers rubbed off on the remotes so you could not tell what button you were pushing. bathroom was typical of a hotel built in the ----s with modern counters and some updates. the bathtubs were original and showerheads were high enough for a five foot five woman but not my six foot four husband. when we complained about the no a-c in the first room we were offered another room but that was it... no discounts or anything. upon checkout we did get free parking but feel that we still should have gotten money back. would not recommend this place unless you have work to do on the campus. it is not a hotel for travelers leisure family or likewise. also had kids (college students) hanging out in the lobby when we checked in around -:-- p.m. when we changed rooms at -:-- a.m. they were still there eating pizza and playing cards. youd think this was a frathouse not a hotel. yuck. also there is no pool unless you want to go to the university center that is blocks away for a charge. boo.',not_happy
id13690,' i am hard pressed to write anything bad about this hotel. good location very good and modern rooms. if anything it is too big and impersonal. but my room was excellent and quiet and the staff did all that they needed to do to check me in and check me out. the hotel is on the more expensive side but then it is a five staff property. depending on circumstance would stay here again.',happy
id13691,' stayed here in early november. booked the room about a month ahead and paid about $--- per night. it seemed to be the best location-price ratio at the time. the hotel is nice enough. my room was a bit small but that is no surprise in a big city with a bunch of old buildings. room was clean and staff was very nice. there is a resturaunt on the ground floor that is somewhat connected to the hotel. we ate there - times (merely for convienience) over the course of our stay and found it dissapointing each time...although they have decent beer. i would stay here again.',happy
id13692,' one of the first things that impressed me about the econolodge here in dallas is how dedicated the establishment appears to be in celebrating the economic and ethnic diversity of our great country. secondly one can hardly complain about the location nestled as it is against the john carpenter freeway rendering an ease of freeway access that other hostelries can only hope to emulate.',not_happy
id13693,' the lenox is an attractive old building by us standards. placed on a corner block with two separate entrances it is compact as you enter. there is no grand foyer just a small lobby with separate reception and concierge desks. although advertised as a boutique hotel it feels more like a well polished traditional hotel and the rooms are similar. you get comfortable beds with nice bedding but there is none of the modernity associated with the word boutique . i was upgraded to a corner junior suite without requesting. when i arrived at the room i discovered twin queen beds which although not significant always feels strange when you are staying alone in a hotel room (i dont really know why but it always feels as if you are waiting for someone to arrive even though they never will!). the decoration is fine and traditional the room was spacious with a small table with two chairs and a separate desk. there was a fireplace in the room which is unusable (again i have never understood the american fascination with fireplaces - especially if they cannot be used!). a nice gesture was the complimentary water bottles in the fridge and also a goody basket with a variety of savoury and chocolate snacks. the bathroom was a bit dated and is the reason for the four star rating. dark combined shower over the bath with a shower curtain. the toilet was rather cramped between the sink and the bath and there was gymnastics required to access the loo roll. the toiletries were aveda and first class. i had breakfast one morning and it was fine good quality and good service. if i had to some up why i like this hotel it really is the service - everybody you came into contact with seemed and guest focussed. the hotel is well managed and they have added benefits to the guest which add convenience and make you feel thought of - complimentary wifi with no complicated logon - complimentary coffee in the lobby in the morning - sweet snack on your bed every night - chargers for your phone if needed - took care of my postcard providing stamps free - handwritten welcome card finally the hotel feels part of the local community not distanced from it as you get in other city chain hotels. both bars were buzzing each night and the restaurant seemed busy. it is also well placed for shopping and local restaurants. service was very prompt throughout. overall this is a good hotel with excellent service and i would stay again.',happy
id13694,' regrettably the front desk at this hotel provides the most inhospitable level of customer service i have experienced. after more than a couple of stays at this property i will not stay again. the onus at the front desk seems to be on the customer to prove you are worthy . i am an ambassador club member challenged as to what room i reserved fortunately had my reservation questioned as to whether i had used my breakfast coupon previously and told no upgrade regardless of my ambassador guaranteed upgrade membership. the balance of the service provided was very good and i appreciated the housekeeping and bell desk folks immensely.the location is great but the front desk service aaargh!',not_happy
id13695,' my husband and i stayed at this hotel for two nights in part to celebrate our anniversary. we were given an upgrade when we mentioned our anniversary to the staff and our room was beyond lovely. it was quiet spacious and elegant. we enjoyed our time in in the hotel very much. in addition that the staff were so kind. i called the front desk in total frustration at -:--am as we had spent over half and hour trying to hail a taxi and were seemingly stuck downtown. instead of hanging up on me or laughing at me the gentleman at the desk gave me great advice on how to best find a cab as well as a pep talk. when we finally made it back to the hotel he then offered me some candy. now that is service! we are really looking forward to staying at the hotel elysee again.',happy
id13696,' this hotel is old but not quaint which you will notice when entering the room. much time and money went into the lobby!! it is beautiful with lots of marble but the room was totally a let-down. the windows were unsealed so the cold air as well as any noise outside is with you during the night. the iron did not work; the room we were in was labeled superior but was very small (you had to walk sideways to get to the bed); there were advertisements as posters in the bathroom which i thought was very distasteful. and then we received in the mail a bill for $-- because we had not returned a key. not only did my husband and i both together return our keys but the bill that was sent also had the wrong room number on it. they had no problem with getting the credit card number correct though!!! very overpriced and overrated!!! - stars it is not!',not_happy
id13697,' i booked through hotwire for a decent - for nyc - $---. if youre seeing a show or just want to live up the chaos of midtown the times square location is ideal. we are more neighborhood dwellers and spent most of our time on the upper east side and around central park. still our location worked. the subway was easily accessible and cabs of course are abundant. when we returned every night the streets around the hotel were still really alive which we loved but a person worried about noise should take note. the rooms were average and a bit outdated but clean and comfortable. it gives the impression of a tour group hotel - basic but accomodating. the fitness facility was outstanding and the staff friendly and very helpful. overall if youre looking for a place to sleep book it. if youre looking for luxury look to central park south.',happy
id13698,' great service and location. i checked tripadvisor before i chose this hotel. good amenities including a laundry room which came in handy. another great surprise the hotel is breakfast service is great and their snack and cocktail hour is incredibly convenient. dont know how they do it with all those people. i wish the room had been a bit larger so that the sofa bed (when pulled out) would not interfere with access to the bathroom-bedroom. that is the major thing that could be better. we were not allowed to book a - bedroom suite for the time period of ---------. dont know why but it would have made it roomier for all of us. otherwise it is a great value. close to most everything and to cta lines.',happy
id13699,' we thoroughly enjoyed the newbury guest house accommodations. the room was large and quiet. the beds comfortable and the front desk very helpful. it was convenient to many restaurants and the t. the only drawback was the breakfast. the quality was only fair and they served exactly the same thing every morning. since we stayed a week it became less appealing. so we supplemented with bananas and some yogurt from the local market and no one objected. for a - - - day visit i would definetly stay there again.',happy
id13700,' we spent our honeymoon here were made to feel really special with a harbour view room upgrade & a bottle of champagne. the room was huge amazing view very comfy bed. marble bathroom with huge shower. the staff were highly professional particularly jay the concierge. for us the location was perfect quiet & just out of the hub of the city but only a short subway ride to the action. we found plenty of good places to eat & drink without going uptown. the restaurants in stone st. are good where there is also a decent pub. for a special occaison we recoommend the river cafe in brooklyn food & views amazing.',happy
id13701,' the staff on check in where pleasant and helpful. the room was clean and beds comfortable but we found the walk into the old town just too far for a short break in this city. when i go again we shall stay further into boston.',not_happy
id13702,' husband and i got the lax westin on hotwire so got a great deal. we got in late evening and left -am next morning. i had paid for the room with credit card through hotwire but upon arriving home and checking my charges on the internet westin had charged me $--.-- for the refreshment bar items. we hadnt consumed any items but i had looked at the bottled water and showed my husband that it was $-.-- then replaced it. i called the billing department and learned that there was a sensor on the refreshment tray and since i had removed an item to look at it there was an automatic charge put on our charge card. i asked if just moving the tray would set off the sensor as i often scoot desk items to put my laptop-purse-etc. on the desk and she said yes it would. she said she would cancel that charge on our credit card. also wireless internet is $--.-- i believe per day. cheaper hotels offer it free. the whole incident didnt leave a good taste in my mouth.......otherwise it was a nice stay.',not_happy
id13703,' wie really enjoyed this hotel the rooms are very clean the maid service and hotel management is excellent. the breakfast is nothing special but good to have as a small start into the day. devastating is the location of this accommodation between -th and -th avenue near to time square supermarket (duane reade) and mcdonald is + subway-metro entry around the corner across the building starbucks and subway...let is keep it short and simple - we will come back again to this hotel!',happy
id13704,' staying at a hilton should be a nicer experience than this. the parking was expensive and the parking meter didnt read my room key ... the layout of the building is confusing .... the food was overpriced ... the room key worked the first time i used it but not the second ... the bathroom was sparsely outfitted with just one set of towels .... you get the idea. id be fine with all of that if i was staying at a hotel aiming to be less than what a hilton stands for. or if i was paying $--- a night. but at nearly $--- a night this should have been a better experience.',not_happy
id13705,' we stayed for - nights in the - room suite. comfortable rooms bathroom is very small loved the greek restaurant across the street and the market around the corner. safe neighborhood close to central park. would stay again reasonable for a family of four.',not_happy
id13706,' i must have booked this hotel instead of the one i read the review on. i thought it was rated -- in san francisco. shame on me as i was shocked when i checked in. this was the only hotel on our trip that surprised me so much. the sheets and towels appeared clean but the hotel and especially the rooms are very poor and need urgent refurbishment. i felt the need to shower with thongs on. the rooms were clean enough but so old and worn that it felt dirty. where do i start? the bed was hard the noise after -pm was ridiculous (we heard every word uttered in the street even from the nightclub on the corner) the basin was in the bedroom and not the bathroom (and on carpet) the carpet was older than me the internet is $- a day (but when you pay by cash it is hand written on paper and obviously never changes) the key to the room is an actual key... look it is a ok hotel but they need to update it to make it nicer and more professionalism would help too. you just feel as though they dont want to be there. it needs some serious money to fix it up and i wouldnt recommend it in its current state.',not_happy
id13707,' my brother spent a couple of days at this hotel six months ago and told me it was really nice. so among the many hotels available for the conference i was attending i decided to chose the hilton garden inn. i spent some time at another garden inn property and was really pleased with the result and this stay confirms that i do like this hilton brand. the hotel is perfectly located. just a couple of blocks from the white house and many other attractions and with a subway station across the street. the room was big and the bed was comfortable. although i didnt use it this time they have a small fridge and microwave oven in the room and there was a self-service washing machine in my floor. another great thing is free wi-fi in the hotel. the hotel had a small lobby but a spacious breakfast room as well as tables and sofas. there is a coffee machine in the room and also free coffee at the lobby so you can grab one cup if you dont have breakfast at the hotel. the breakfast buffet was complete and with lots of options though the eggs were not that good. maybe a cooked-to-order omelette is a better option. a couple of things i didnt like about my stay: - i got a room on the second floor facing the street. it wasnt that bad considering that those rooms are far better than the internal rooms (i checked my colleague is room and the layout was odd and significantly smaller than mine) but i would prefer a higher floor. - the room wasnt ready when i arrived and had to wait. actually i left my luggage and went out but it is so good when the room is ready specially after a ---hour flight on couch. - a ---dollar deposit for an umbrella... really? anyway besides the above i enjoyed my stay. the hotel is simple functional and unpretentious. would definitely return and choose a hilton garden inn again.',happy
id13708,' love the clift… very stylish hotel. service is always great from every aspect... doormen cleaning people front desk are always friendly rooms are always clean etc. it is not a typical touristy hotel... it has a specific clientèle. although you can find a good room rate don’t expect to get away cheaply. two appetizers and four glasses of wine will run around $--- (plus tip) at the redwood room or dinner for two at asia de cuba can easily cost over $---. if you have trouble sleeping or like to sleep in forget it... the walls are very thin. unfortunately our room was on the -th floor right next to the service elevator (rm ---) and you could hear the ding of the elevator bell every time it stopped (day and night) on nearby floors. on the other side of us were kids (surprisingly). i sleep with ear plugs so that wasnt an issue for me. we opted to stay in the room since it wasnt too bad. other than the room location and thin wall everything else was great.',happy
id13709,' i got upgraded to hilton financial sf through a priceline bid and was thrilled with the result. the staff was superb and the setting in chinatown was most enjoyable. i had two guests from guatemala on their first visit and they had an experience theyll never forget. hilton threw in a complimentary breakfast buffet (not part of the priceline offer) that was fantastic.',happy
id13710,' steps away from petco field walking distance from great restaurants and entertainment. staff is very friendly and helpful. hotel is very clean and well maintained. we travelled with our two children and would absolutely go back.',happy
id13711,' we stayed at the beacon for seven nights in april last year. at first we were quite pleased as the foyer was nice and gave a good first impression. the room however left a lot to be desired. as we were travelling with our - and - year olds we booked a two room suite. it had two rooms and we chose to sleep on the fold out sofa bed as it was in the lounge area and it meant we could watch tv once kids had gone to bed. the sofa was incredibly uncomfortable and as a result we both had sore necks during our stay. the decor is very old fashioned and although it was reasonably clean it just didnt feel nice. the lifts were probably the worst thing about staying there as they were undergoing maintenance (apparently had been for some months!) and were very slow. more often than not wed walk the ten floors to our room rather than wait. the staff were quite nice most of the time and the tour desk was great. now so i dont sound like all i do is whinge the location is great. there was nothing cooler than getting a cab and saying west --th and broadway thanks...so new york! lol it is a short walk to central park and strawberry fields the subway and there is a big international market directly opposite. this was great as our room had a kitchenette we bought breakfast supplies-drinks etc and kept them in our room. the cafe next door to the hotel is great for breakfast with friendly service. we just decided that in new york you are going to pay huge amounts of money for very little in terms of çlass . we did pay a lot less than we would have done had we stayed in times square or the like. however it did little to detract from our new york experience on the whole. would look elsewhere if we were to return.',not_happy
id13712,' the best part of this hotel is the location. if you are going for the first time to san francisco here is what you need to know about this hotel ... there is no parking lot in the hotel. there is a parking lot across the street that will charge you $-- per day if you leave the car all day without getting in or out the parking lot (if you go in or out you will be charge the hourly rate). the hotel will may or not tell you that you can pay them a flat fee of $-- a day with the option to take your car in or out the parking lot as many time you want. the hotel does not have a bellboy. there is only one loading parking in front of the hotel so you can unload your bags. dont expect for anyone to open your doors. ( i was with my pregnant wife and i was hassling with my bags). the standard rooms are very small but nice and clean. the only problem are the walls that are very thin. there was a couple next door having sex for an hour around -:-- am at the same time you can hear when others are flushing the toilet or sitting on their bed. there is no fart vent in the bathroom so if you are on a honeymoon gateway weekend dont eat beans (you can hear everything even when the door is close). the bed is very small and fit two people but very tight. you can purchase certain tour passes at the hotel the tour bus is great because one of the bus stops is just across the street. there is not fridge in the standard room no cable on demand. certain amenities are located on one floor only ex. ice. there is free drinking bottle of water on each floor (the have empty plastic bottles (sealed) that you will fill from a filter fountain water machine) very convenience. there is a restaurant (pub) attach to the hotel which is nice because it is open until --:-- am so you can drink all you want and then walk to your room. the hotel staff are very courteous and helpful. i paid $---+tax at night and i cant complaint much about the hotel. you can get a better hotel for an additional $-- but that is an additional $--- that you could use to to book a tour bus for -. i hope this information help you making a wise decision.',not_happy
id13713,' my husband & i stayed here for his birthday weekend. it was in the arts district which is a beautiful area but not good if you are looking to spend a lot of time at the inner harbor or if you are staying for a ball game - this hotel is pretty far from there. do not take the bus it was free at the time but i would have rather walked or paid for a taxi because of all the stops and the unnecessary -- minute cigarette break the driver took! the peabody is an older boutique type hotel. the room was very hot and we did not like that we could not control the room temperature with a standard unit found in most hotels and the bed was not that comfortable. luckily the safety on the window closest to the bed did not work so we could have air circulation. also heard a lot of noise from outside. bathroom was beautiful however - marble floors and walls and even a jetted tub. also received free breakfast vouchers from front desk - nice touch for being unable to accomodate our request for a king bed. just not what we are used to and would have preferred to stay at the holiday inn or renaissance to be honest.',not_happy
id13714,' this is the second time ive stayed here and both times i have been extremely . the staff is very friendly and to serve. i got in town sooner than planned and even though it was only --:-- am the staff graciously let me move in! the breakfast in the morning is a bonus too as it stays open til -- on weekends and -:-- weekdays...which in my experience is rare. love this place! the rooms are very well stocked and even though it is close to the freeway you never hear it. lots of extra pillows too..slept great. i should mention here they have a shuttle service and they will take you and pick you up....no parking hassles!',happy
id13715,' being from wisconsin we dont have hip and trendy hotels like aloft and decided to give it a shot. the hotel tries to appeal to younger guests but that was the exact opposite when we stayed. around --:-- am --- little - year olds went running down the hall screaming followed by their - year old guardian.... tried going to the bar but felt very out of place being the only white people there definitely did not feel welcomed. the staff was great and the room was cool if i could do it over again i would go somewhere else for the price',not_happy
id13716,' i stayed here for one night on a saturday in september. the room was well equipped clean etc. and the bathroom was in very good condition but all these sorts of things cannot compensate for the fact that the hotel is located right next to railway tracks with trains and-or trams running all night sounding their horns very loudly as they pass. although the windows are double-glazed they are not good quality and do not keep out the noise. you cannot expect a good night is sleep unless you take sleeping pills or are very drunk. (neither of these applied to me). a hotel should never have been built in this location. in response to previous reviews the manager has said that the trains are supposed to stop sounding their horns from mid-october but i assume this will not change the fact that the hotel is next to a railway crossing and every time a train or tram is coming the barriers descend to block the road and warning bells sound loudly. about $--- for a room for one person seemed expensive for a hotel in which you cannot get a night is sleep. the breakfast was not good (nasty cheap oj for example) and the breakfast area is like a student canteen not a hotel restaurant for adults paying good money. i therefore strongly advise you to take your breakfast tray up to the swimming pool on the -nd floor. when i was there it was almost deserted at -am.',not_happy
id13717,' well where do i start the room was booked by my friends who flew in from overseas we arrive on --------- love the vicinity it is located in but the lobby looks like a crack house that i have seen on tv the elevator was so small that - adults with large handbags would not fit comfortaby the rooms smelled strong of old ciggarettes and pee the bed sheets were marked and the heater was painted in an ugly pink the tv did not work the view outside was so crappy this bldg should be shut down its horrible we complained to the bbb cause these living conditions for anyone is not healthy they did not take a cancellation fee cause they told us we will not find a hotel room on the upper west side this close to the city for ---$ but we did at the hampton inn on -th avenue.i advise anyone do not stay there (riveraide hotel)',not_happy
id13718,' our son had appointments at osu eye and ear hospital. we stayed three nights. the rooms were exceptionally large great flat screen tv is the sports bar on site buckeye grill had $-.-- hamburger specials on wed. food was fresh and good. our son loved the pool. we wish it had a whirlpool but it was great. the staff was very friendly and accomodating. the beds were exceptionally comfortable...the continental breakfast was good a lot of varied choices.....',happy
id13719,' i stayed as part of a business meeting october - - -th. the hotel was about --- dollars cheaper than any name brand hotel in the area. the rooms are clean and nicely decorated and though small they are decent sized for nyc. yes there is a seedy dvd joint near and a probation center on the street but there are peep show places all over times square the street is safe even late at night. it is across the street from the bus terminal and a block from the subway so transporation is easy from there. also very close to theaters and the very center of times square. a couple of things. the hotel breakfast area is tight. just like all things in new york.. real estate is pricey so things are small. so you are going to wait to get a table. even if you go down early. just understand it might take - minutes and you will be fine. they have a nice food selection and the coffee is very good. the staff will assist you to find seating. i might suggest they put some temporary tables out by the lobby during breakfast but again for what you save this is no big deal. also on weekends the roof top bar is very popular and stays open late you will sleep better if you stay below say the --th floor. i would recommend this hotel to anyone. the staff is very freindly the concierge on duty is knowledgable about the area. the hotel is clean and well kept and in my mind the best value in the area.',happy
id13720,' the lobby of this hotel is very nice. it made me think that the hotel might be really nice overall. but once we out of the elevator and to our room my attitude changed. the hallways were very very old looking. lots of stuff in the hotel needs some work. the room we had wasnt that small but it certainly wasnt great. the bathroom was horrible. could not get a good temperature of water in the shower for anything. everything was just really old looking. but i have seen worse. now as far as the outside of the building goes my friend and i were shocked at how safe the streets were because we had read the reviews on this site prior to going. we were in la for the pac -- tourney and we did get a rental car so that we could drive around and do some site seeing in our free time. we ended up walking to staples center and back to the hotel on the third and last day of games because we saw nothing threatening about it. and in the walk to the arena and back we were not put in any kind of danger. the streets outside and around the mayfair hotel are unlike any other city streets ive ever been to. nothing to worry about as long as you be careful.',not_happy
id13721,' my girlfriend and i made a trip to nyc for the july -th weekend. since she had never been to nyc i wanted to stay close to times square. pros: the great thing about this hotel is that it is in the heart of times square at roughly --th and broadway. additionally the room service was very quick and very good for room service. lastly the bed was amazing. other than the complaints mentioned below you could sleep like a baby in this room. cons: i decided to use hotwire for the first time to book a - star hotel. if this is a - star hotel then i will be requesting - stars only in the future. the building has been updated to some extent; but in general it is an older building. #- - they front desk customer service is pittiful. i approached the front desk to ask a question at one point and the young lady was too busy on a personal phone call with the hotel is phone to answer our question. the rest of the staff was either aggravated when you asked a question or just plain unpleasant at all times. that being said the conceirge and the the housekeeping staff where all very polite as well as the security. #- - almost every room has a soure of noise near it. if you are a light sleeper do not stay here. because the building is old all of the doors slam shut. first on each end of the hall way is the stairs. i later learned that the staff uses this all the time. so expect the stairs door to slam shut throughout the night as the staff makes its rounds. additionally we were next to a family with multiple rooms. the children thought it would be fun to run across the hall from room to room between -:-- am onward every morning. at one point the door slammed shut - times in a - minute interval. i did politely ask them to be more conscious of this the night before at --:-- pm; but it did not seem to stick. #- - there was a major issue with the hot water. it took often upwards of ---- minutes for the hot water to come to. just a note that if you plan on taking a shower or bath allow the water to run for some ---- minutes before it reaches anything close to warm water. #- - no mini-bar. - star hotels in ---- should have a mini-bar. that is just been my experience.',not_happy
id13722,' well this was another fine fairmont property. and yes it was another grand dame. it was almost a stuffy hotel if not for it is rich history and architecture. it has a very nice garden area in the front but that is it for the grounds. located in downtown seattle this - star hotel is among other tall buildings and really doesnt afford much of a view. i could from my room however look out over the garden and also down the street for a view of puget sound. i had the breakfast buffet in the georgian as it was included in the rate. there wasnt a great spread of selections but it it was adequate and it included fruit. the valet parking was also included in the rate. it is indeed a better deal to add these into the booking. the room was clean and nicely appointed. however it seemed a little dated. it was like apples and oranges when comparing this historic landmark with a modern techno friendly hotel like the pan pacific. i would stay here here again if not for the price. there is a good selection of hotels in the downtown area that could easily meet a persons expectations for this rate. the staff was up to task even room service. not much to complain about but i really enjoyed the pan pacific a little more (im not into victorian as much as modern deco).',happy
id13723,' staff is very helpful; rooms are quiet and comfortable and they come with frig microwave and free coffee tea and popcorn; and they have a lovely view from the roof. the rooms are good value the elevator works well and place is clan. you pay extra for parking but can easily walk to nearby restaurants seattle center events etc.. wi fi in the room costs a little extra but they have plenty of free computers downstairs. they also have an exercise room.',happy
id13724,' in our recent spring break trip we opted to stay downtown chicago - to experience the city all the way around. our choice to stay at the embassy suites on north state state street turned out to be a super choice. rooms are clean staff is very courteous we opted for the inclusive parking option (allowed our vehicle to be parked in a secured undergound parking lot - perfect when traveling with kids). the breakfast program was great. for the hotel being right downtown the rooms were extremely quiet - considering the traffic-noise etc outside. the rooms are really sound proof. we had the city view and it was certainly worth the extra few bucks. morning or night we could get a pulse for what was happening outside very quickly. we loved the location of the hotel if we went to the west two blocks we had great restaurants including hard rock cafe and the rainforest ( and btw there is a super mcdonalds was just a block further to the west.) if we ventured to the east - blocks we hit the espnzone (make sure you get your coupon at explorechicago.org). the magnificent mile is less than - blocks away to the east and shops are in abundance. for the price we paid to have the hotel parking and cook to order breakfast - we found it to be a great place to stay. we did eat one evening at the restaurant connected to the hotel - it was ok probably would not eat there again on any future stay.',happy
id13725,' planned to stay there for - nights with a family of -. what a disappointment! walked in from the street and the first impression was chaotic. an old run down interior full of people waiting for the front desk clerk or elevator. seriosly under staffed. finally got us checked in. their elevators are a bad joke. there is something seriously wrong about the system it takes ages to get one and of course they are really packed. finally got to our room no view just the water tank on the neighbor is roof. on paper room is rather large (-- sqm) but the layour is poor and it feels crowded. there were - tiny double beds for - persons with just - blanket and sheet per bed. requested for two more sets it took me - visits to the lobby and - hours until got what i requested (or actually did not get since they ran out of blankets and got comforters instead!). in addition to he beds the room had - easychair - small table with - chairs and a kitchenette. an interesting idea to have only - chairs at the table in a room for - people maybe we are supposed to eat standing up. kitchenette was unnecessary large had a big fridge with freezer and interestingly enough even pans and kettles but no stove or a heating plate. there is an individual air conditioning-heating device in the room. that is so loud that it keeps you awake but cant switch it off since there are no radiators and you freeze in the winter. the windows are poor. they let the cold draught in and are by no means sound proof. street noice (yes there is noice up to at least --th floor) is not the only problem since the walls are paper thin. you hear everything that is going on in the room next to you. the overall quality of the room was poor. it was outdated the bathroom tiny and every piece of furniture (except the beds) were of inferior quality. the closet space was a joke. we are regular marriott guests and ive never been disappointed to any marriott so far. this was an exception. i wonder how this hotel can be a part of marriott brand!!! this hotel is a rip off! partly the price is due to the vicinity of the times square (a few blocks away) but in fact marriott marquis actually in the times squre has practically identical prices and is in a class of it is own compared to this. marquis feels like a bargain. stayed here just - night and that was - night too much. the staff handled our complaints well and got a reduced rate for all the inconvinience. moved to marriott marquis and were very happy with that. positive was the breakfast. there was a large selection of cold and hot items. if you are a marriott guest and think you are choosing something with marriott quality here you are wrong. this is more like an expensive youth hostel than a marriott.',not_happy
id13726,' i stayed at the langham boston during an august weekend for one night (--th august). the hotel and more importantly the staff were fantastic. from the moment i stepped out of the cab i was greeted by a friendly door man who took my bags. during check-in i met samuel he was brilliant he couldnt do enough for me... suggesting restaurants and local attractions a true asset to the langham. i stayed in a superior room (please see photos).... i would describe the room as elegant. a simple design ... with tradition and modern touches throughout. detail is everything at this hotel which i loved.... during the turndown service a small note was left on my bed detailing the weather for the following day. the location is second to none right in the heart of boston. a - minute walk to boston harbor and local attractions. despite being centrally located the area was off the main thoroughfare and quite at night. although the hotel is undergoing interior renovation... it was hardly noticeable.i cannot wait to come back once they are complete... i had wanted to try their traditional tea service... (my room had an alice in wonderland book in the desk drawer to accompany the tea service very cute).. but i was late for my flight and had to run. i did however ordered room service (see photos) multiple times during my short stay... the food was wonderful .. overall one of the best hotels i have stayed in this year. cannot wait to go back.',happy
id13727,' we arrived for a - day stay and were surprised that we were given - nights free and upgraded to a suite. when we woke up the next morning we knew why. the hotel had put us in a room right next to where construction was going on across the street. now we get woken up every morning at -am from the noise of drills. the construction was not mentioned during checkout and they blatantly lied about an upgrade. this was more a case of moving us into a suite no one else wanted and painting it as a free upgrade with - free nights. disgusting tactics and i will never stay here again.',not_happy
id13728,' my experience was very similiar to the other two reveiws; luckily i booked with airline miles or i would be much more upset at the lack of value. we booked through american airlines vacations & immediately called them after check-in to point out we had not received what was described online. apparently aa vacations receives the description from the hotel. the operator was very understanding and tried multiple times to work something out with the hotel to no avail. we finally met with the hotel manager steven face to face and showed him the online description. he was very sympathetic & eventually was able to switch us to a junior suite which made the stay a little better. regardless this hotel should not be called a resort. the staff outside of steven is friendly but otherwise as unimpressive as the hotel. the restaurant is overpriced and unappetizing we ordered fajitas & mine came out grey in color and the side dishes were cold. breakfast the next morning was equally unappealing. i m not sure how they received - stars it is really no better than most clean lower priced chains.',not_happy
id13729,' i booked our trip through expedia and received a great room rate. upon check in i asked if there were any complementary upgrades available to which the front desk said no however if we wanted to upgrade to a suite during our stay it would be a nominal fee. i wont list the amount but let me say we ended up in a --- plus square foot suite that was just unreal for a fantastic price. i have stayed in some of the nicest hotels in the world and this was the first hotel room in the u.s. that i have stayed in that actually felt like an apartment. it was comfortable modern but super luxurious. the bathrooms were to die for! my only regret is having the time to take a dip in the incredible tub! service on all fronts of top notch and i def felt like i was staying at - star plus hotel. if i had to throw a critique in here i suppose i would say that the gym is the only area i felt not up to par with the standards of the rest of the hotel. again that is a small blip in an otherwise amazing stay. also the gold cost is a wonderful area to stay in. we were within walking distance from many great restaurants and bars in addition to being right near the subway line. i cant wait to do another trip back to chicago and i will definitely be giving my business to sofitel!',happy
id13730,' this place is huge! a great spot for large gatherings and events. the rooms were just right - large and clean. our view was of the detroit river and boardwalk with the skyline of windsor ontario across the river. as far as the hotel there was a lot going on between family reunions and different organization events (a gymnastics competition was in town). the hotel is elevator system left much to be desired - the concept was good but they need more elevators. basically the elevators on one side were for the upper floors and elevators on the other side were for lower floors. i am sure this sped things up for the guests. annoying that you need your room key to operate the elevator but a good low-level safety measure. not many dining options in the hotel and it is clear that downtown detroit is economically depressed - restaurants such as au bon pain were closed on saturday - odd for me a nj-ny resident. in fact the cvs in the complex had weird hours too. someone suggested these business were open for the regular work week clients - but that seemed like a wasted opportunity given the hotel seemed packed that weekend (thurs. through sunday afternoon) i tried not to use the internet since the connection fee was over $---day. there is also a parking fee - i think ours was $---day. service was a mix but generally good - some service was exceptional and others employees seemed annoyed about everything.',happy
id13731,' on a previous visit several months ago we stayed in a suite. cant say enough great things about it. however on our last visit we stayed in a regular room. the different was day and night. i thought we were in a different hotel! the bathroom was very small toilet so close to the door that they almost come in contact. carpet was not clean and the beds were just average. we will not be staying here again. the only positive thing i can say is that it was near the entertainment areas we wanted to visit.',not_happy
id13732,' i stayed at the double tree from sunday to friday for a business trip. the room was wonderful - great view of the capitol. room service was incredible. breakfast all day was a real treat! the front desk and valet staff were very friendly and always made sure they welcomed me back at the end of the day. the mini kitchen was a plus. we had one issue with service in the pool area but they made amends immediately and were so apologetic that i would still rate them as excellent. my room was at the end of the hall and was so quiet! i would definitely stay there again.',happy
id13733,' the staff at the hyatt regency hotel was amazing. they were so accomidating of my less common needs including shipping a few items to a co-worker serving a slightly late breakfast providing directions and even getting me and a co-worker a board and marker for a meeting we were having in the lobby. jeffrey especially was very helpful! i will stay here again next time i come into san jose!',happy
id13734,' so the neighborhood is a little busy and you have to dodge bicycles without lights in the dark and rain but i was very with my little hotel room. there was plenty of parking even on a busy friday night. the room was spacious with the useful refrigerator and microwave for no upcharge. i paid more for less in palm springs for sure. what stands out most was the front desk staff. randy at night was amazingly helpful. he eazed out even small problems i had like losing my key or checking late on friday night. he made sure that i had everything i needed for my entire stay. honestly that is more than i can say when i pay $--- a night in many hotels. if you want helpful staff in a new city or when you just are needing a break you should come here and they will take good care of you.',happy
id13735,' we have recently returned from a trip to the `big apple` and despite my reservations about this hotel from other reviews i can honestly say it was perfect! okay so its not the ritz (neither does it claim to be) but considering it is available so cheaply and is undergoing huge restoration work they do a great job. i contacted the hotel before leaving the uk to point out my concerns and recieved prompt and proffessional reassurances that we would be okay! the entrance is a little old and tired but still manages to feel `grand` and the check in staff were welcoming and smiling. the rooms again are not bang up to date but were clean tidy and functional with cleaning and towel change taking place every day plus air-con unit tv iron & board plenty of storage comfy bed and decent shower in rooms. having travelled all over the world in all kinds of accomodation including top class hotels i think you would be seriously pushed to find somewhere as good as this in such a fantastic location for the money. i really wonder what other guests expect when they stay at a times square hotel in one of the worlds premiere citys for $--- per night (queen room)? and again despite other comments during our - night stay we had absolutely no interruption noise or distraction from the maintenance work (we stayed on the --th floor but heard nothing from anywhere around the hotel). my wife and i would be delighted to stay there again anytime (although i am sure prices will go up once renovations finish!) and would like to personally thank diane and her excellent team for a truly memeorable nyc - night break! andy (banbury oxon uk)',not_happy
id13736,' sheraton suites charges $-- per day and per device to access the internet from your room. so if you are traveling with your family - kids and are carrying a couple of laptops - xbox - ipod touch or nintendo ds you will need to add $----- per day. a real nightmare. in addition the last time i stayed the tvs were not working they changed one of the tv and still had problems. the same movie appeared three times charged in my bill and had to spend -- minutes at checkout ( i was in a hurry) to correct the mistake. a bad place.',not_happy
id13737,' i reserved my single occupant room back in march of this ---- and canvassed the various comments of previous guests; specifically i wanted to get an idea what those who gave a low score found to justify the low number. my needs are fairly spartan: a clean room with working a-c climate control (as it is a scorcher this week) safe parking relatively near my room and proximity to the trolley stop. there were varied responses but i found the reviews credible in general. i have to admit that the frequency of town and country is responses and the immediacy given as some indicator of how much concern is placed on satisfying their customers expressing their needs and how resolution of problems were tackled. got in at a little after ----hr this morning and as soon as i walked in the lobby lilliana met me with the warmest smiling hi!!! good morning! and an at-home honest friendly attitude. lilliana sorted out my reservation information acknowledged that everything was in order and politely asked if i would prefer either a single room with a king-size or two queen-sized beds. i described to her my particular needs. the long-and-short of it is that she worked wonders. i came in to a very tidy and relaxing room. freshly vacuumed. all the light fixtures working as they should. the climate control is quick responsive and adjusts as it is supposed to when the set point temperature is reached. running hot and cold water as needed. clean beddings. i did a thorough visual sweep and lifted the fitted sheet and the top mattress to check for bed bugs and found no evidence (bedbugregistry.com did receive reports -- in march and april of this year so i remain vigilant still). overall i feel the room is safe secure and well-maintained. it says a lot about housekeeping. thank you gloria g! lilliana let me pay for parking in advance and for all the days of my stay. and she got me a room close to the trolley stop bridge facing fashion valley. i am composing this review on my first night here. my neighbors are nice and keep the noise to a minimum. i will return the favor. and i will put here my review for after my stay ^__^',happy
id13738,' how in the world is it that on a particular day motel - in san diego cost just as much as kona kai for the same night?? well that is exactly what happened and we ended up stay at this hidden little paradise instead of winging it and spending the night at a motel. quite honestly probably the best decision we made. the check in process at kona kai was quick we were charged a decent amount for parking and the rest was beautiful beautiful experience. okay so ive had my fair share of outdated and silly decor and rooms. kona kai just barely dodged that bullet. their decor i would have to describe as quaint and cute. honestly the carpet and whatever else may have been outdated- really didnt matter!! we open up the two doors and it opened right up to the beach. the most gorgeous views and kona kai played it right! i loved how humble the room came off as while boasting such a beautiful property. there was a big sparkling pool next to a great little hot jacuzzi. my boyfriend and i walked around the property checking out the sea life in the dock stalking seagulls swinging on the childrens playground swing set next to the dock. we walked across the street walked next to the beautiful beach and watched the sun set. their room service was beyond amazing. they have these pork nachos that were everything my boyfriend and i ever dreamt of in a nacho i still drool at the thought of them. ive yet to encounter such perfection anywhere else.',happy
id13739,' i was here on business with a little vacation on the side. on business i stayed in the intercontinental mark hopkins and a few other places in and around sf - for my vacation i picked hotel vitale and i loved it. the staff the rooms the location the attention to detail all amounted to an incredible stay. certainly in my top - ever hotel stays. i loved it and you will to. do not hesitate to stay here. they really cant do enough for you. wonderful experience. well done hotel vitale!!',happy
id13740,' my partner and i stayed at the amsterdam court hotel for - nights at the end of june. first off the front desk staff were friendlly and efficent. we were on the -th floor and omg our room was small but hey it is manhattan who cares. the room was decently decorated with a comfortable bed and a really nice bathroom. i found it to be very clean safe and comfortable. air conditioning wasnt that great and the elevator was a little slow but we paid $--- cdn on expedia. if we were staying at say the waldorf or the w i am sure i could find a lot to complain about this hotel is definately worth the money in my opinion. you are a half block off times square right across the street from the gershwin theatre (where wicked is playing) everything you need is right there. i am going back in august and i will be staying at the amsterdam court hotel again.',happy
id13741,' we prefer marriott hotels for cleanliness location pleasant staff and comfort. this hotel stood up to its name. the only bad part is over $-- parking fee per night. that can add up quickly. wonderful complimentary breakfast and business center!',happy
id13742,' great location in the heart of georgetown. the hotel is very nice. the rooms are a bit dated but very clean and well appointed. the front desk is very friendly as well as the bell hop. our room was a bit noisy at night being across from the elevators and ice machinebut it was tolerable. there is a circulator bus stop in front of the hotel which we found very handy. we had breakfast once at the daily grill. the food and service were good but a bit pricey. we enjoyed hunting down our own little places to eat. and it is a good hunt. not too many breakfast places close by. try to book a package that includes free parking. enjoy!',happy
id13743,' great location. you cant beat a suite at an embassy clean spacious (- adults - teen) free breakfast & reception helpful knowledgeable staff.',happy
id13744,' the sir francis drake is either great or truly awful. it is location is great. the people are great. it is an older hotel but to me that simply adds to its charm. however it is right on powell street and it appears little effort was given to drowning out the street noise. im not a light sleeper but found the incessant street noise to be disruptive. in addition their wireless service is far from reliable. half the time i could not get service and when i did it was as slow as i have had since the days of dial-up. as a business traveler internet access was vital to me and the inconsistent service in this regard may have been the worst aspect of the hotel. i could not return here at least not on a business trip.',not_happy
id13745,' i was extremely impressed by such a wonderful hotel in a great location! my husband and i planned a trip to ny to see a broadway show and do some sightseeing. we couldnt have been more pleased with the doubletree suites location literally right on times square. all the broadway shows are within a couple blocks walking distance. we were a little skeptical when we were assigned a room right next to - elevators but the doubletree has somehow managed to make these rooms virtually soundproof. during the day we could hear some ambulances on the street but at night it was so quiet. and i would love to buy one of the beds in the hotel as it was one of the best night is sleep ive had... the mattress was perfect! the advice given by the concierge wasnt always the best but probably ok for people who are visiting ny for the first time.',happy
id13746,' this place was great! mind you it is not a - star resort or something but for a budget hotel (under $---night-couple) this place was awesome. when booking at the counter i had some trouble using a coupon code which apparently only works when you call in a reservation so the girl behind the counter let me use her cell phone even though she was about to finish her shift. service overall was superb. the location is average. i mean it is not exactly close to san diego attractions like balboa park -th avenue the waterfront etc. but it is in the same boat as a gazillion other hotels which are located along hotel circle road. (hotel circle rd. n and hotel circle rd. s. are on opposite sides of a major highway so if you have a car there is easy access to the rest of the city... otherwise not so much.) speaking of location... there is a comfort suites hotel right on the other side of the highway (on hotel circle north) that is less nice and more expensive so make sure you know to go to this one. when i called the ----- number for choice hotels and wanted to book this place they by mistake almost confirmed me for the other hotel... i didnt notice until they told me the price which was almost double! so watch out. the room itself was spacious as was the bathroom but i think that is because we got the handicapped room (even though we didnt need or request it). im not sure how other rooms in the hotel compare. beds were comfy and tv worked fine. parking is $- per car so that is not bad. the breakfast at this hotel is amazing compared to other budget hotels weve stayed at. beverages: several kinds of coffees and teas cappuccino machine with - or - types hot chocolate - different kinds of juice water -% milk & skim milk. food: oakmeal - or - kinds of cereal waffles with syrup scrambled eggs muffins cookies boiled whole eggs toast with butter or cream cheese and honey and several types of jam sausages english muffins ...and more (cant remember everything). unfortunately we slept in and most of that food was already gone by the time we got there after -am (breakfast runs from -:-- to -:--am). a lot of people were packing food to go which wasnt very nice... but we still managed to get a decent breakfast. there is an outdoor pool which looked quite pleasant and well maintained. after spending - weeks on the road on a sort of southwestern u.s. roadtrip and sleeping in a few seedy looking budget hotels id like to note that this one looked much better. there were lots of families with kids of all ages etc.',happy
id13747,' my husband and i took our -- and ---year old daughters to nyc at christmas (----) for a three-day two-night stay. we wanted two hotel rooms and i searched the internet for hours looking for a hotel that didnt seem sleazy and yet was affordable. i decided to go with hotel pennsylvania based on its location and pictures i saw on its website. and it worked pefectly for our needs. we took a bus from suburban dc and it dropped us just a few short blocks from the hotel so we didnt have to drive into the city. and the hotel is right across the street from penn station for those traveling by train. access to the subway is right there as well. madison square garden is right across the street macy is is just around the corner local restaurants are all around (andrews is a great diner in the next block!) and times square is just a few blocks away. we walked everywhere: from the hotel to times square where we bought tickets for various shows from the tkts booth (be sure to at least check out these discount booths for broadway and off-broadway shows) and walked to our off-broadway show and the ones on broadway as well. rockefeller center was about the same distance from the hotel as times square and our kids took the subway from the hotel to central park. the room itself was in need of a remodel: old carpet loose headboard. but there was a flat-screen tv and a small refrigerator in the room. and the size was quite adequate for two people who were there to be out in the city and not staying in the room much. the staff were all very friendly and helpful and i would definitely stay there again for the convenience of the location combined with the price.',happy
id13748,' arrived to find our room was not the double we had requested. front desk staff rectified the problem but commented rudely that if we had made reservations directly through the hotel we would not have run into the problem. room was subpar at best. mold growing on ceiling over bed where there had been a water leak. bathroom had cracked tiles dented and scuffed wood work swivel mirror falling off wall and stained tub. plumbing was antiquated along with the electrical fixtures. poor lighting in room and bathroom. had to screw the light bulb into the socket of table lamp to get it to work. curtains were partially off the rod. we rehung. furniture was old and laminate was peeling. our complaint to the manager via email and snail mail after our visit delivered no satisfaction. he did call and offer a free stay but that was the last we heard from him. never received anything in the mail. would not recommend this hotel to anyone.',not_happy
id13749,' this hotel is on the river (steps go right down to it) and not far from the rivercenter mall (which is great). the hotel is beautiful the rooms are really clean and nice. the bed and pillows are top of the line and make for a really good night sleep. but the best thing about this hotel is the service from its employees. we had one very minor problem while there and andrew macpherson at the fron desk fixed it right away. andrew checked us in promptly and efficiently. andrew is the type of employee you want to help all your guests. he made us feel very welcome and answered all our questions about the area. will definitely stay there again. j. obrien lawrenceville ga',happy
id13750,' we wanted to see the sights of nyc without needing to travel too much. the hilton garden in was perfect it was in a great location and we could walk to most places or just jump on the nearby subway stations. the rooms were excellent and the price was quite reasonable (we paid upfront saving a fair bit per night it worked out at $---us per night) which we thought was well worth it. also free internet in room is always good.',happy
id13751,' loved the location the views and the general value for money. my daughter and i had booked a two bed room and found that there was only a sheet on each bed. looked in the closet and found only one blanket (this is february). we requested another blanket but we would have liked a warmer quilt and to have had the option of turning off the heating at night. housekeeping also come tapping on the door from -am every day wanting to know what time you are going out. they are not actually coming in then to service the room just planning their schedule which is annoying when youve arrived late and are on holiday. dont let this put you off. it is a great place to stay.',happy
id13752,' we stayed at the yotel for - nights around st patrick is and were so pleased with what we got. the cabins are small but really dont feel it as the space is so well used.we thought the bed was really comfy and liked the way it moved back for more space. we were really impressed with the complimentary muffins and coffee each morning. there are a few places to get fresh fruit etc just around the corner if you get sick of the muffins! we found the staff very helpful and very friendly. location is good as is a short walk to times square and literally just around the corner from the port authority bus station so it was handy to get the bus from the airport straight in. the yotel has a pretty trendy bar for those who want to dance the night away! will def go back as was so nice and clean and really handy.',happy
id13753,' my daughter and i stayed here for - nights in mid-october while visiting prospective colleges. the location was fantastic! literally in the middle of times square. very convenient to several subway lines so very easy to get around. the hotel was very clean which is super important to me. housekeeping did a nice job and everything was refreshed each day. the doormen were very polite and helpful when we needed to get a cab to the airport. i had never stayed in nyc before but had heard that many hotel rooms are very tiny (even the expensive ones). the suite was quite a nice size. it was great to have a separate bedroom and living area. i would guess we would have paid as much for a hotel room that was only the size of the bedroom but here we had room to spread out. a silly complaint is that the only way the coffeemaker could be plugged in was for the cord to run across the sink. a dumb design mistake but we didnt use the coffeemaker anyway. the sofabed was more comfortable than we expected - no complaints. they could add an extra floor lamp in the suite. there was one that was in the bedroom when we came in but the living room was so dark (one tiny overhead light and a desk lamp) that i moved the floor lamp next to the soafbed which helped. i had paid extra to get a room on a higher floor but ended up on the --th floor which was below the range id paid for. the desk clerk was not at all interested in trying to accommodate a change because i did not bring anything in writing that showed that id paid for the higher floor. but it ended up fine because we had a corner suite and the view from one of the larger windows was of the new year is eve ball drop! it was high enough to feel like you were looking down right on the heart of everything. i thought the $--.-- daily charge for internet access in the room was ridiculous given the room rate. the internet access in the lobby was awful - we couldnt get any emails sent nor would the desk clerk is instructions for printing work. i doubt it would have been any better in the room so im glad i didnt waste the money. if you really needed internet access during your stay id look elsewhere. for our needs this was a great hotel and id definitely stay there again.',happy
id13754,' i have been pleasantly surprised with this hotel. having stayed at the hilton las vegas last week this is so much better. the room is big enough for a family and confortable enough for the business traveler. i logged right on my laptop without any internet issues at all. bathroom amenities include a whole selection of neutragena products! the shower-toilet area is a bit small but the fabulous room location and views make it a non-issue. highly recommended.',happy
id13755,' excellent modern hotel in union square area. hotel is literally just steps from the bart station and the cable car to fisherman is wharf. great area for shopping too. the room was clean modern and well appointed with a spacious bathroom. i have no complaints and will definitely stay here again.',happy
id13756,' we stayed at this hotel-motel for - night. i booked it as i thought that it would be a proper motel as i have never stayed in one. it turned out to be a plain and simple budget hotel. saying that it was clean but very basic. my partner described the lobby corridors and room itself as clinical and hospital like. it was ok for one night but would probably choose something a bit more elegant and inviting for a longer stay. the location is ok although there are quite a few homeless people in the surrounding area.',happy
id13757,' we stayed - nights at this hotel and except for one night had an enjoyable stay. the night in question was due to a large group of about -- - -- teenagers who checked in late and were loud continuously knocking at each others rooms stomping and yelling the length of the hallways. called the front desk to request that the group is chaperones be notified to settle their people down. said they would but basically nothing changed till well past. midnight . that aside unless you want to pay $---+ for a downtown hotel this is a very good option. they provide a free shuttle to and from the airport. we waited an acceptable -- minutes after our call for our pickup. the pickup location was across the immediate departure area of the airport and easy to find. we were joining a cruise and they also provided a free scheduled drop off to the cruise terminal. the hotel is located about three subway stops from the center of boston and they also provide a shuttle to and from the metro or t station. this shuttle runs about every -- minutes but of particular note the van can carry only about -- people and serves not only the comfort inn but the ramada inn and as a consequence can fill quite quickly. there were a few occasions where people could not get on and had to wait -- minutes for the next pickup with no assurance that they would be able to get on the next one. think some kind of sign up system is needed. the rooms were clean and functional and unlike some other reviewers we didnt find traffic noise or any other external noises to be any problem at all and we had a room facing the road. the free breakfast was very good and the selection was more than adequate. the immediate area does not have too many options for resturants. there is a resturant attached to a hotel (think it was a ramada inn) - the food was so so but like some other reviewer mentioned the service was abysmally slow. eat in town before you return to the hotel unless you have time to burn. a sandwich shop a dunking doughnut resturant and bowling alley pizza place are closeby. there is also a large super market across the street with an attached deli. you can access the market through an overhead pedestrian walkway or a crosswalk with a traffic light immediately to the left and infront of the hotel.',happy
id13758,' this was the best hotel that i have ever stayed in while in nyc. the rooms were great with comfortable beds. it is decorated very chic and the staff could not be friendlier. we will not stay anywhere else in nyc. we have found our favorite hotel:)',happy
id13759,' we go to seattle frequently for small getaways but have never stayed at the sheraton before now. reviews from others that mention a hotel lobby that is always incredibly busy arent wrong but we didnt find the convention guests bothersome. our room on the --th floor had a great view; and despite being so close to the elevators it was very quiet. our room was spotless and the beds incredibly comfortable; welcome after a day of shopping and sites!! the gym by far the best hotel gym i have ever been in; this gym had more cardio equipment than my own gym at home. well stay at the towers again!!',happy
id13760,' i had never heard of the elysian and had recently stayed at the trump chicago which was nice but twice the price. so i decided to give this hotel a try. it is as good as all the reviews suggest. the rooms are spectacular. everything about the property is first rate. very quiet but close to all the key attractions and shops of chicago. the room service was delicious and very quick to arrive. the staff are extremely well trained and went out of their way to be helpful. i arrived early from a long flight and there was no problem with an early check-in. i found a reasonable rate online and will definitely be back. the owners of the hotel have selected a great management team. it shows in all the small details.',happy
id13761,' staying at this hotel was a pleasant surprise. i booked the last minute and wasnt expecting much after reading some other reviews. but everything was great! check-in and check-out were a breeze our room was clean and spacious the staff was cordial and helpful. plenty of counter space in the bathroom. linens were changed every day. coffee shampoo and conditioner were replenished daily. shower pressure was strong and temperature was as hot as i wanted. the concierge was available every day until --pm and helped me immensely. i loved the location; even though we were a -- minute cab ride or short metro ride from the memorials-monuments-museums we were in walking distance to at least a dozen restaurants and cvs. my only - complaints: we had to pay for internet service and no safe in the room. feel free to contact me with any questions you may have: lami--@aol.com',happy
id13762,' we stayed here for a short trip to chicago. the hotel is quite nice convenient and clean. we had to call twice to get our rollaway bed but it came very quickly the second time.',happy
id13763,' i chose the moore hotel based on trip advisor reviews and was very pleased with my choice. i wanted a hotel that i could get to easily by rail from the airport and the moore fit the bill. the rooms are spacious and very clean. our room had a bit of a view of pikes market and the waterfront. the front desk is extremely helpful robert and tracy were awesome! they helped with bus schedules restaurant recommendations and loads of general seattle information. the room was a bit chilly but the front desk was quick to offer extra blankets so we were very comfortable. even though the rooms do not have a small refrigerator i bought some cheese at pikes that the staff was kind enough to store for a couple of days in their refrigerator :-) we were not interested in a hotel with a fitness center or big restaurant so the moore was a great option for saving a bit on the room rate so we could enjoy more activities. i would definitely recommend it to my friends and i will stay there again. another tip - consider buying the seattle city pass!!!',happy
id13764,' i was not familar with this hotel prior to my arrival for a business convention; but was extremely impressed with the quality of the service and the overall experience. the main facility is housed in a estate that dates back to the ---- is and has that old world feel about it. there have been additional buildings added in the recent past but they all blend into the same architectural scheme. i enjoyed the bar and its intimate feel along with the restaurant which had excellent food and very good service. this hotel does not have all the amenities of one of the larger chains such as a large state of the art fitness facility but what they have is adequate. i am planning on going back with my wife when the temperatures drop below -- degrees. the hotel is a great alternative to some of the larger facilities in the scottsdale-phoenix area and has an intimate feel and some old world charm to it. i did not pay for the room but i inquired about the rates in season and felt that the quoted rate would be a very good value for this hotel. the hotel is very well located for those that want to enjoy scottsdale and it offers excellent views of camelback mountain. the staff was very courteous and helpful and were very customer oriented. the landscaping and the grounds are beautiful and the facilities were extremely well maintained. i am looking forward to returning when cooler weather arrives.',happy
id13765,' great location and well priced. hotel layout is quirky. great staff and the emerald grill served good food at a decent price. fitness center equipment is old and well used which is the only downfall of this hotel. i would stay here again but please update and expand the fitness center.',not_happy
id13766,' rooms are small but very clean. pool closed on one day yet hotel still wanted to charge patrons $-- to work out in exercise room. common sense would dictate the hotel pick up the cost to work out in exercise room. brought this up to hotel staff and they said hotel and exercise room are owned by two disparate companies thus unable to waive cost. still that doesnt preclude the hotel from picking up the tab for exercise room when they close the pool without notice for repairs. in all people are generally very friendly and hospitable. there was however a bit too much construction going on in the a.m. daughter was trying to sleep at - a.m. and was awakened by the sound of hammering from above (we were at one of the top floors). if i had it all to do over again id pay the extra $$ and stay on the north side of the river.',not_happy
id13767,' the morrison-clark was my favorite place to stay in ---- and ----. the staff was gracious and accomodating the drawing room a comfortable place to relax at the end of the day and the food was marvelous. there was a personable young woman running the inn who seemingly lived there as i saw her at breakfast chatting up the guests and saw her in the evening during cocktails and dinner as well. after a hiatus from travelling i was thrilled to have the opportunity to return. sadly the comfy sofas are gone as is the general manager. while much of the staff remains there is no longer the charm and spirit that the inn once had. it had been a home away from home for me with the staff even remembering that i preferred fresh fruit to candy for turndown. during my busy times at dc they would keep my luggage for me and have my clothing cleaned and hanging in my closet upon my return. but no longer. i can only hope that the morrison clark will soon remember what made it so special the personal attention and find its way back.',not_happy
id13768,' this hotel really isnt bad but there is nothing super about it. as long as you know what youre getting--and youre getting it for a good price--it is some place i could recommend. what i liked about it: -creative marketing of four points -free wifi in room -free bottle of water in room (daily) -accessible and adequate exercise facility -a comfortable in-room workspace -a great location in terms of proximity to airport rental cars and highways -a reliable shuttle service to the airport what you need to realize youll also be (unfortunately) getting at this price: -a hard bed on which you can kind of feel individual springs -an out-of-date bathroom (but everything works) -the slowest elevators of anyplace ive stayed -a nearly-useless concierge service - info desk -a surface parking lot that may take -- minutes to exit during busy times so all in all if you get a good deal on this hotel and you know what to expect it might be just what youre looking for. but if youre looking for a nice hotel that has at least a semblance of high quality this isnt the brand or hotel for you. id probably stay again if the circumstances and price were right.',happy
id13769,' had wonderful overnight stay at brookshire suites. thsi hotel was in a great location to see local attractions very clean and had wonderful staff who were very friendly and seemed to really enjoy giving great customer service. everyone from the front desk clerks who checked us in and out to david who hosted the complimentary breakfast which was very good did an outstanding job to make us feel welcome and at home. the complimentary shuttle service to their other hotels was a great perk. we were provided with service that is typically expected at much more expensive hotels. we will certainly stay here again when we are in baltimore',happy
id13770,' this was once a wonderful hotel but it has not seen any renovation in the past - years. this lack of investment is becoming quite visible. here are the strengths and the shortcoming of this property. good -. friendly service provided by the front desk staff -. decent size fitness center. bad -. very thin walls that allow you to hear conversations and alarms clocks in the adjacent rooms. -. poor service in the dining area due to insufficient number of waitresses.',not_happy
id13771,' this hotel was fine. it is cheap - sure it is not a - star hotel but the price is right. you can stay in the busy city for an estimated $----$--- a night for a nice room or you can stay here for $---$-- a night and get your basic room. all you really are doing is sleeping there anyway. if you new to california you spend most of your time outdoors- so it works out great. the muni stops right in front of the hotel and you can take it to the bart and then grab a bus to fishermans wharf. it is so awesome. i have been coming here once a year for a week at a time for -yrs now. it is only around $--- for the whole week stay. for a - night getaway i would also reccommend the peaceful relaxing pacifica not that far. although you will need a cab to get there. hope this helps out a little! here is thier site;',happy
id13772,' the hotel appears to have been renovated within the past year. it was clean and nice. the staff was excellent and friendly. there were some shortcomings. the computer didnt work for the last three days of our nine-day stay. the breakfast was a mob scene almost everyday. the evening gathering was offered only three times a week. we missed all of them.',happy
id13773,' a friend recommended this hotel and it was a great experience. hotel is in excellent location very clean and modern but best of all was the service and hotel staff especially one of the employees anamaria she made sure our weekend in new york was unforgettable made us feel very welcome and gave us very useful information will recommend this hotel to everyone traveling to ny.',happy
id13774,' took a trip to new york from march --th - --th. stayed at the buckingham for three nights. room is a good size. however it didnt look anything like it did on the website. the website obviously features a shot of a renovated room. ours wasnt. in the end it doesnt really matter because youre just in the hotel to sleep. bed was clean and comfortable. only complaint was that the room smelled. nothing nasty just old wood or carpets or something. furniture seems fairly old. if you have a new suite you probably wont have a problem. anyway we hopped across the street and bought a can of air freshener from the drug store which fixed the problem - although only temporarily. the heater-air conditioner doesnt work too well. sometimes it was too hot when set to cool (hot air blows our for a while) and sometimes too cool when set to hot. bathroom is small. staff is friendly. held our bags after checkout as our flight wasnt until the late evening and we were welcome to use the restroom and lounge on the second floor to relax. we didnt find it noisy at all probably because our room was toward the back of the building so our view was a brick wall and a ventilation system. but it was good because it was quiet - except for a few annoying pigeons. overall a good experience and for the money you cant beat it. great location steps from carnegie hall and more importantly carnegie deli. if you like cheesecake stage deli has better cheesecake. cheers and beers.',not_happy
id13775,' we booked the hotel max for a weekend getaway. we chose this hotel because there was a travelzoo deal where the queen of art room was $---.---night - this was a pretty good deal compared to over $---.---night for other hotels in the area. parking was very steep at $--.---night so we opted to park in the office building across the street. for those that dont mind leaving their car outdoors overnight there was an open-air parking lot that seemed more economical. the room itself was a bit small but there were only two of us and we only had an overnight bag. if you have more luggage than one large suitcase you might not want to stay there. it feels like staying in a guest room at a friend is place rather than staying in a hotel room. our room had a nice view of the courhouse. the lcd tv was nice as was the aveda toiletries. terrible coffee but decent tea. the bed was extremely comfortable but the sheets were a bit scratchy. although we didnt take advantage there was a neat pillow menu and a spiritual menu. the location of the hotel was decent. we were within walking distance of downtown attractions and the pike place market. it is also about - blocks from the greyhound station. would i stay at this hotel again? yes if it was around $---.-- per night. any more and i would choose to stay elsewhere..',not_happy
id13776,' loved the hotel. got a fantastic deal on bookit. i had rm --- which faced an office building across the roof of the lobby and restaurant. no view but didnt feel closed in. room was very clean. comfortable easy chair and ottoman with a light next to it for reading or watching tv. tv reception was grainy on several stations. bed was very comfortable and there were plenty of drawers in room. bathroom was very large and open. glass doors on shower-tub were heavy. i have short legs and did find the door sill on the tub high and a little awkward to step over. plenty of towels. excellent lighting. room was quiet. fitness room was a little cramped but had more types of equipment than i have seen in a hotel. never had a wait for the elevators. the only issue i had was a broken bottom drawer which wouldnt close. i notified the front desk that it was sticking out but unfortunately they didnt send anyone to fix it and during the nite i bumped into and bruised my leg. the next morning when housekeeping came i warned her to be careful. she left and within - minutes there was a man fixing the drawer. there are a few pubs and restaurants in the area and i found a deli just around the corner with good prices and large sandwiches and salads. during the week - block over there is a long line of food trucks which seemed to be very popular with businesses. altogether i really loved the hotel and location. would definitely go again.',happy
id13777,' my husband and i recenty stayed here for the -nd time and i really feel like weve found our ny home away from home . our room was spotless and you can tell had been updated recently with a nice flat screen tv. there was enough room and it was quiet. we used the safe in the room and we also enjoy the continental breakfast with cereal pasteries fruit coffee tea juice yogurt etc. also the location cannot be beat! everyone at the desk was helpful. we just really feel at home here and love that it is so clean good location and breakfast. the price cannot be beat in manhattan!',happy
id13778,' great stay! cant go wrong. this hotel is close to so much. central park restaurants subway food stores...all within a very short walk. the hotel was very nice and the staff were all extremely polite and helpful. we loved our room and it was actually larger than we had expected with a sitting area that was nice to have. if youre going to be in this area i would certainly consider this hotel. were going to be returning to nyc and will most likely stay there again.',happy
id13779,' we have stayed twice at this hotel and have nothing but great things to report. check in friendly and fast. rooms bery spacious clean comfy bed and clean lines throughout. complimentary hour and cookie time need i say more. and it is really free (- drinks per person choose between red-white wine or miller lite and cookie time with multiple selections of great soft cookies). complimentary town car service was very quick and clean nice cars. bartender was great and friendly with some suggestions for dinner and night life. front desk great and quick service we had a prob with the safe and the handyan was there within - mins and fixed it and out the door in - mins. valet quick service and never felt neglected or second in line. great location we were able to walk everywhere for everything except for late night food. i would recommend this hotel over and over again. thanks for the great and refreshing customer service:)',happy
id13780,' stayed here for one night with a friend in a room with two queen beds on the -th floor. price was $--- before taxes which included free parking and free buffet breakfast. it is in an older high rise building. location was great as we were going to see a show at the -th avenue theater and it was less than a block away. also within walking distance to nordstrom westlake center etc. we checked in at -:--pm and had trouble finding a spot to park in the garage. we were also surprised our room wasnt ready. there was a lovely container of ice water with strawberries and cucumbers in the lobby but there was hardly any water left and with all the people waiting it ran out. we didnt get to our room until -pm. ice was on even floors so i went to the -th floor only to find the ice machine was out of order. our room had a peek-a-boo view of elliott bay. a few floors higher would have made for a great view. the beds were very comfortable and it was nice to have a refrigerator in the room. however there was a big wet spot on the carpet where someone had spilled something and the window had a big lipstick stain on it. i had hoped the room would be cleaner. at breakfast the next morning we had to wait about -- minutes to be seated and i was not impressed with their buffet. there was an interesting pancake machine sausage links bacon homestyle potatoes two kinds of scrambled eggs a few breads and cereals and juice. most of the time they were out of something so it didnt seem like there was much to offer. while we got our food they gave our table away and we had to get another one. we did have a friendly server named nicole who brought coffee and we had fun talking with her. at check-out the room cost $--- once taxes were added. it seemed like a lot to pay for a hotel that needs to get their act together.',not_happy
id13781,' my husband and i visited san diego for a honeymoon trip. the rates were great because it was midweek and in the off-season but watch out for the $-- per day parking fee that they tell you about after you book. we ate breakfast at the restaurant on the property and it was okay and i would say it was only a little better than a denny is. i would recommend visiting the gaslamp quarter if you are in the area for great food and nightlife.',not_happy
id13782,' my group booked a block of --.-- rooms approx. - months in advance. we had to cancel -- weeks before the scheduled weekend. this is the first time our group has ever had to cancel our yearly trip. myself and other organizers ate the ----+ cancellation fee. we continue to learn that the alledged --.-- discount is the going rate for the rooms we booked and there is no mad rush to fill this hotel. the group booking department had no interest in reducing the penalty to incompass actual money loss on rooms that couldnt be rebooked. bad customer service on their part. of course now the palmer house is being referred to as crooks for the approx. -- members of our group for getting paid for rooms they didnt book. ive stayed at the palmer house and know it is not on par with many of the newer hotels in the city and its regular rooms are not worth more than $-- a night. there is a general consensus among the group that they cant compete with the other hotels in the city and would not have booked the block of rooms anyhow. now i wish id let this place sue us before i paid them one dime for rooms we didnt use.',not_happy
id13783,' i booked this hotel for myself and my parents who are travelling from overseas. on arrival -.--pm our rooms were not ready....so i asked to be called when they were...... as we have a baby that needed a sleep at -.--pm still no call so we returned to finsd that our rooms were still not ready but would be in a few minutes..then we were told they were smoking rooms..something i did not book. after speaking with the manager he complained of being sick and some plumbing problem he advised that we would have to take those rooms as there were none other in the downtown area (being spring break)..... i walked next door to the westin who had rooms available and matched the rate !!! i requested a follow up phone call which i still have not got!!! hotels like this really spoil peoples vacation- so dont let them spoil yours!!!!',not_happy
id13784,' first off it was a bonus that they had an airport hotel. when i got off the plane i was able to call and be at the hotel within about -- minutes at no cost - very handy! the location is great if you want to stay by the airport. we found it easier to use it as a home base for a couple of days and then easily make it back to the airport. check-in was quick and the hotel itself if as you would expect for an airport hotel. i had a bite to eat in the restaurant (sports bar) and it was reasonably priced with quick service. we ate the buffet breakfast twice and it was average. the service was really friendly and fast so that made up for the so-so food selections. our room came with breakfast or we would not have eaten there again. the rooms were pretty standard - not the softest bed ever and decent linens. my bathroom had a bit of wear on it but you could tell it was clean. it is not what you would expect from a hilton in a big city - but again it is pretty standard for an airport hotel at a cheaper rate.',happy
id13785,' overall very good quality of breakfast not as well as have been in the past and the bed not as comfortable as in the past',happy
id13786,' hotel bel air is a stunning a gorgeous property with outstanding service and amenities on par with the very best hotels in the world. however it suffers from one serious and incomprehensible issue. even the premium connection does not allow much more than email and you may as well get rid of the complimentary one as it hardly can load google (!). most times i cannot even load your connection page! i think it is a major issue that you should solve asap as in ---- all professionals (even on vacation) need a reasonably fast internet connection (and are used to fiber optic connection in a hotel like yours) i honestly never saw a slower connection in any hotel ive been in for the past - years or so. test show it ranges from -- to -- mg download...which is way below the cheapest dsl on the market today. now all premium hotels are above -- mg and even most cheap hotels. it is really hard to understand why you would not invest in internet given the rest of the suite has the latest technologies. and a $-----night price tag! also property is located in los angeles not on some remote pacific island where you would have to pull a cable from ---- miles away. in my case i have to check out tomorrow as it is impossible to do any work while i would have gladly stayed - weeks waiting from my new house to be completed.',not_happy
id13787,' this was a great hotel. staff are helpful as long as youre not a complete snob (ie; from victoria want to be pamperred like youre at a w hotel etc). rooms were clean well decoraded and the mini-fridge was great to have. buffet was good even though it um was not atkins friendly (im a nutritionist dont get me started on that diet ;) housekeeping staff were friendly and attentive and best of all it is close to qwest and safeco stadium. youd be a fool to take a cab from this hotel to the stadiums simply jump on a pierce transit bus. unless youre easily spooked by *gasp* the homeless and racial minorities it is a great way to actually see sea and to get from place to place. have fun!',happy
id13788,' excellent location and very clean but they wanted to charge to hold the bags...$-.-- a bag! + tip. bag storage should be free for guests. we decided to take our bags with us and ate lunch at faces and names ( down the block on --th) while they got our room ready. it was before check-in time so this was ok. once we got done with lunch the room was ready...early but we had to inquire they didnt text us like they said they would. no big deal...the room was super clean. we didnt get cups in the room the second day and called to have them brought to the room. the cups arrived quickly and we even received a follow-up phone call. a very nice hotel near much of the new york action. we will stay here again.',happy
id13789,' stayed here briefly with a friend while she visited me from vermont. i didnt want to leave the bed! service was awesome and i loved the bar! not to mention it is two blocks from union station!',happy
id13790,' we stayed at the marriott springhill suites from november -----. we drove from california-terrible traffic from salem to vancouver wa. arrived at -:--pm. we were immediately helped from our car however there was no one to bring up our luggage so my husband brought a luggage cart to the car to unload. since we had been driving for a long time we sort of had things all over the car. the vallet was sort of in a hurry to park our car and we were unable to remove everything. by the time we got to our room we realized we were missing several items. we had to wait for the vallet to come back and then ask for the keys and directions to our car. we then had to hand carry many items to the room. the room was nice. however the sofa bed looked a bit old and tired. unfortunantly the beds were only doubles. it was my husband and i and our daughter. all rooms have only double beds unless you order a king room. most hotel rooms i have stayed in offer two queen beds. room was very stuffy and there was no way to create a more unstuffy environment we even turned on the a-c and ran the fan. the toilet was not in very good working order and we had to call housekeeping on several occasions. on thanksgiving day there was no room service until -:--pm. we were visiting with family so we wanted some appetizers in the room. we had to go down to the bar and pick these up. also not much space in the room to eat. the breakfast is fair but very boring with styrofoam plates and plastic silverware. my grandson did enjoy the indoor pool and sauna. that was very nice. parking $--.-- - when our son and his family came to visit his parking fee was $--.--. overall check in and out was very easy our room was clean beds comfortable but too small and staff was friendly and helpful. i think on my next trip to seattle i will look a smaller hotel less commerical hotel.',not_happy
id13791,' you have to stay at this hotel if you are visiting san fran. it is beautiful and has such wonderful history. there are a older part and a newer tower - i recommend staying in both areas of the hotel. it is right in the heart of union square - with access to shopping and walking distance to many sites and locations.',happy
id13792,' went here before the renno the room was small and old. the location is great as is teh oak room for dinner and bar. but tea in the palm court is a rip-off then and now for $--- per person. service is bad atmosphere lovely but food bad as well. would maybe go back considering the renno',not_happy
id13793,' i booked - nights on priceline and had some second thoughts after reading some of the reviews. the check in process was slow but once we got to the desk clerk it was very efficient and friendly. there was a water station right by the check in desk with pineapple strawberry & lemon flavored water available which was nice after the walk from the metro station. the website says it is - blocks away but actually more like - blocks still not too far even with luggage. the old town trolley hop on hop off tour picked us up right outside the hotel entrance the followind morning which was convenient. our room was just a standard room overlooking the atrium but it was roomy with very comfortable beds wonderful shower & good bath products. the flat screen tv was nice as was the starbucks coffee & coffee brewer & refrigerator in the room. every day there was a large bowl of granny smith apples near the elevator entrance on our floor. we didnt eat in the formal restaurant as it was quite pricey & looked like a coffee shop but we did have a great hamburger & garlic fries in the bar-lounge which was very pleasant. one could sit at the bar or there were nice table-chair groupings so people could gather converse eat watch sports on tv & it wasnt noisy. a single traveler would feel comfortable eating alone & we struck up a conversation with one customer while sitting there. we did not find many reasonable restaurants open for dinner in the immediate area around the hotel (it is mainly a business area & many were closed after -pm) but dupont circle had lots of places to eat & only about a ----- minute walk. we stayed in the woodley park area the last time we were in d.c. but i found this location more convenient to the sights one usually would want to see. we took the metro to foggy bottom & got the kennedy center shuttle to a performance with the pops & big bad voodoo daddy & found it to be very convenient as well as entertaining. i wouldnt hesitate to recommend this hotel to anyone (especially if you can get a good rate.)',happy
id13794,' i have stayed here many many times since ----. the remodel is wonderful; the updated interior look was needed. there is now a more cosmopolitan-euro look and feel about the place. i was able to use the fitness center which i love but it is not free. staying at the hyatt on capitol hill is always treat location wise. your proximity to the hill smithsonian mall and union station makes the hyatt a great place to stay however it can be pricey and there are no free frills for the price. a starbucks is in the lobby and you can get a breakfast item there. the bar and lounge are very nice for after work networking and catching up with friends. the view up the street (new york ave.?) to the capitol especially at night takes a little bite out of your bill because it is stunning. i never have a car in wash. dc so parking is never an issue. i love the hyatt but it is not or the frugal traveler.',happy
id13795,' my wife and i stayed at the jw marriott essex house for a long weekend in december. the hotel was beautifully decorated for christmas. we arrived early but were accomodated with an early check-in by the very friendly front desk. overall the staff was great as this is a very professionally run hotel. situated on central park drive south the hotel is great if you are accessing the park catching the rockettes at radio city music hall rockefeller center or the many great restaurants of the upper east side. it is not so convenient if your wife wants to shop at macy is. there were so many christmas travelers that getting a cab near macy is was extremely difficult and i had to walk the nearly -- blocks with heavy shopping bags. also the rooms could use a little updating especially the bathrooms specifically the showers as ours needed to be re-caulked. we really enjoyed our stay and would definitely recommend the hotel unless your wife is going to spend a lot of time at macy is. if that is the case you may want to stay in midtown.',happy
id13796,' our room was completely disgusting. the bed skirt was ripped and hanging off the bed one side had a huge white stain down the side of it as if some one had thrown up. the sheets had stains on them. their was a red stain on the dresser by the tv maybe wine or blood. scary area to walk around. left after one night the girl at the front desk did nothing after i told her the next morning. could not believe they charged -- dollars for this nightmare paid -- dollars at a red roof inn that was clean and half the price!',not_happy
id13797,' this was my first visit to indy and the first (and most likely the last) stay at the embassy suites. the location is excellent downtown indy within a walking distance from dozens (hundreds ?) of restaurants bars pubs but: - the room could desperately use some thorough cleaning: dark stains on the carpet dark stains on the couch cobwebs - cockroaches in the bathroom didnt help changing my opinion of the hotel either. - instead of a huge -- tv in the lounge (in addition to another one in the bedroom) id have preferred a bigger and cleaner bathroom. - -- bucks for wifi on top of --- bucks for a room was an exaggeration - so was -- bucks for parking. on the plus side the bed was very comfortable not sure whether it was because i was tired from a long trip though because even the loud ceiling fan which was impossible to switch off would disturb my sleep. breakfast was tasty (liked the bacon) rich and abundant too i must admit.',not_happy
id13798,' we chose the mayflower park because of excellent trip advisor reviews and we were not disappointed. we had a corner suite which was spacious and comfortable. it was nice to be able to relax in the living room before retiring to the comfortable bed-- and - bathrooms was a real treat cutting down on our get-ready time in the morning. all this for the price that others charge for a plain small room! we enjoyed a cocktail at oliver is and dinner and breakfast at the andaluca restaurant-- both were beautiful rooms with good food and service and coupons from the hotel. the hotel is convenient to downtown shopping banks dining and freeway access. i wholeheartedly recommend the mayflower park.',happy
id13799,' walking distance from the terminal. sufficient rooms and late night restaurant.',happy
id13800,' i was recently here for a - day trip. at the price i paid this place is tremendous value compared to other hotels in the area. location: a lot had been said in other reviews about the location. i will specifically address the local area. the hotel itself is right around the corner of mission and -th street in the south market part of san francisco. this is not skid row as other reviewers have called it. the true skid row is actually the tenderloin district some couple of blocks north of market street. generally people from there rarely cross market street. there are homeless people around here yes. but transient population is not any more than the transients in the financial district. the hotel itself is only about half a mile away from all the shopping and convention centers (moscone etc). there are quite a few bars near the hotel as well. ambiance: a few reviewers complained of loudness. this was not the case for my stay. i requested for an especially quiet room and the room i was given had a window facing the back alley and the entrance facing the courtyard. i didnt hear any street noise at all at night and when people tried to congregate outside in the courtyard they were quickly hushed by a night security guard standing watch. amenities: one of the major concerns is air conditioning at this hotel. though recent renovations brought heating to all the rooms sad to say that a-c still doesnt work very well. it does help with circulation but nothing beyond what a ceiling fan could do. so i wouldnt recommend staying here during hot days. but for the spring-fall or even winter days you wouldnt even need to open the window. the tv itself is a small -- inch lcd tv with standard cable and hbo. the high-speed wireless internet occasionally dropped signals but worked very fast. i had no complaints about it at all. the bed was super comfortable as are the pillows. the decors are a throwback to the americania days i suppose. interesting and functional. therere in-room iron hairdryer. their furnished toiletries are a brand called terra pure organic green tea shampoo-conditioner-body wash-lotion. all my toiletries were replenished on a daily basis. someone else complained about the plumbing. this hotel is rather old and even after recent renovations its plumbing remains old. when you use the bathroom for the first time (or shower) let the water run for a while to clear out some of the rust build-up inside the pipes and youll be fine. it is not problematic at all. one downside is that the towels are kind of rough though still absorbent. customer service was excellent. and lastly though the area did have its share of shady-looking people standing around at night cab fare from the moscone center to the hotel is about $- to $- and there is plenty of them at night.',happy
id13801,' we were in nyc for the macy is thanksgiving day parade and stayed at the hilton times square. the location was great- we were able to walk to almost everything we wanted to do. the staff was wonderful; everyone was very helpful and friendly. we arrived early and were able to check in early which was an unexpected surprise considering we arrived the day before thanksgiving. we were also pleasantly surprised by the size of the hotel room much larger than i anticipated for manhattan and enjoyed having - queen beds rather than double beds. the room was clean and it was quiet! after staying at other manahttan hotels on previous visits i was so to be far above the traffic noise!! best of all was not feeling like we paid and arm and a leg for a nice hotel in manhattan.',happy
id13802,' stayed five nights.hotel is very nice in a nice area.staff were very friendly and helpfulroom was well equiped and spacious.cable car stops outside of hotel which takes you down to fishermans wharf.the hotel is at the top of nobs hill and i mean hill but dont let that put you off. the only down side is if you have a car its $-- per night to park at the hotel which is the norm for most hotels in san francisco. parking charges in general are very expensive so unless you intend to travel outside of san francisco dont have a carit is not need. would have no hesitation going back to this hotel',happy
id13803,' we stayed at this location near the new year holiday and loved it. we are from arizona so we are familiar with the phoenix area. we chose the ritz for two reasons weve stayed before and liked it and for its central location. it is right across the street from an upscale outdoor mall with a saks and many nice restaurants including cheesecake factory. there is a starbucks just steps from the front door. the property is lovely and nicely decorated for the holidays. the staff were helpful and friendly. there was piano music coming from the lounge. overall a very pleasant stay. there is an extra charge for parking.',happy
id13804,' okay this place was terrible! i can sleep anywhere and i couldnt sleep there! hard bed questionable bedding very small not clean. this is a hotel that people live in. people were coming and going all night... usually id say who cares but the wall are paper thin. i really hated it. dont be cheap. spend a little extra money and stay somewhere else itll be worth it.',not_happy
id13805,' i would like to start by apologising to the trump soho for the late review as we stayed here for - nights in sep-oct ---- but as it came to our - year anniversary of our stay we thought that we had to put a review of our experience at this amazing hotel. this was our first trip to nyc and as it was for a special occasion (my --th birthday) so we wanted to stay in a really nice hotel. we found the trump soho on tripadviser and due to the good reviews decided to book. we took advice given in previous reviews and booked a deluxe room which would guarantee us a room above the --th floor and we also contacted the hotel a few weeks before our trip to advise that we were coming for a special occasion and if possible we would like a room with a view of the empire state building. upon our arrival we were told that our room had been upgraded and we were on the --th floor (up in the clouds). well we were not dissapointed our room was fantastic and extremley large compared to all the other hotels we had been looking at. the bathroom was almost as big as the bedroom wih a double vanity unit and bath next to the window. all the furnishings were to the highest standard and the simplicity of the room really made it feel luxiourious. under normal circumstances the quality of the room would have been enough but what made it was the view. we asked for a view of the empire state building and that is what we got! it was simply outstanding to have an uninterupted view of the empire state and the whole of the midtown skyline. the view however was probably even better at night. to experience the bright lights of new york from your bath tub was simply amazing. this is luxury and was worth every penny. to make the stay even more special my boyfriend proposed to me and had told the hotel of his plan so when we returned to our room that night there was champagne and strawberrys and red rose petals on the bed and in the bath. a touch that made the evening perfect. many thanks to sara ledesma from the attache team for orgainising all of this and making the trip extra special. as for the location of the trump soho we were a bit concerned that it would be too far away from midtown but we need not of worried. it is far enough away from the hustle and bustle but as there is a subway station a couple of blocks away you are ----- minutes from times square and other sites. it is also in a great location for some fantastic restaurants (especially italian). if you like pizza we would recommend ben is pizza on spring st. there is a great diner only one block away on vandam st where we had breakfast on a few occasions and a starbucks across the street. i cannot say enough about this hotel from the staff to the rooms everything was perfect! if you want to stay in a hotel where you have spectacular views get first class service and the most comfortable bed you will ever sleep in then this is the hotel. we cant wait to come back - maybe for our honeymoon! a big thank you to all the staff at the trump soho for making this a holiday of a lifetime that we will never forget.',happy
id13806,' i made my reservation at yahoo! duyring a convention week. supposed to be --- plus tax (would have been about --- total). these geniuses broke it down into three charges starting at about --- then --- then ----night saying the ----night yahoo! reservation was just an average. hq says sir we would love to help you but you made reservation thru yahoo! i did not pay yahoo i paid comfort inn. i am disputing over --- of the amount with my credit card company. also i just got my may credit card statement. there is an additional --- charge for comfort inn on the statement. i am disputing this as well. also the breakfast buffet had inadequate seating and selections. the shuttle to downtown is a great idea but they need to run a second one during the morning rush and not wait until the am for gas and repairs.',not_happy
id13807,' after a long vacation from brisbane australia which included many cities in north america our final destination was new york. we were therefore in a position to make good comparisons on the hotel accommodation (mainly - star) we experienced on our trip. the best western bowery hanbee hotel won hands down and in future trips to new york we will not stay anywhere else. the staff were the most pleasant and most genuinely welcoming of any staff at any hotel we stayed at across usa and canada. this attitude was across all staff designations from the front desk the cleaning staff and the concierge. they all shone and all appeared to love their job - a rare feat in the hospitality industry! the room we had was on the fifth floor and was very comfortable with a good bed writing desk big flat screen television and good size shower. we did not get any traffic-street noise and although the air-conditioning unit was inside the room it was not noisy and didnt cause us any problems. location is phenomenal - right at little italy and chinatown. forget times square (where we stayed last trip) this is the far better experience. the italian restaurants in mulberry and other streets offered the best italian food we had tasted and all moderately priced. in addition a block away to the left of the hotel in grand street is a great cheap malaysian restaurant called nyonya. the subway is literally one block to the right and on the opposite corner for the uptown trains and subways also handy for lower manhatton. also great shopping on broadway a short walk away. breakfast is only continental but trust me there is plenty of good places around for a cheap hearty breakfast. to summarise - the best pub we stayed at in north america - mainly because of staff and location but the rooms were also comfortable and quiet. we will definately be staying there again. cant wait.',happy
id13808,' we love the doubletree hotel! room was very large extremely comfortable bed staff very helpful and friendly great location and tons of amenities. well definitely be back!',happy
id13809,' i stayed just one night in san diego with my wife but it was a very good stay and they gave us a large and comfortable room. the only downside was the noise from the nearby rail. but it was not a problem for us.',happy
id13810,' nice marriott located downtown with easy access to attractions trolley etc. in-out ease for parking our own car (although parking a bit steep). the friendliness of the all of the staff was extraordinary...and not just when they were on the job. they are obviously very well trained. restaurant food was good and not priced totally out of sight (as is the case with many city hotels). meeting facilities and break times were handled very well. nice view of the river.',happy
id13811,' for the price i suppose it was not bad. i have stayed in about - - -- different embassy suites over the us. this embassy suites by the airport is a much older building and could use a major renovatgion. the staff was prompt when we complained about our ac not working too well and our room was hot. the repair came within - mins and brought - big fans to cool off our room and fixed the problem immediatley. they offered to move us to another room but we had already unpacked. as far as staff ratings i give it - stars. as far as hotel decor and style i give it - - - stars. it is out dated. the quality of the towels were not as thick as other embassy suites i have stayed in and they too were worn. the hideaway couch bed was also not as thick as other embassy suites couch mattress i have stayed at.',not_happy
id13812,' the staff is great. lounge very nice. had alot of fun. food was great. bar was great. excellent . comfortable stay.',happy
id13813,' nice clean hotel on a not so busy side street but close to subway entrances and bus stops. only one train stop from grand central station walking distance from the empire state building and close to penn station. restaurants nearby including a very good one directly behind the hotel on e. --th - ravagh persian grill go around the block in front of the hotel to e. --nd for sushi. other options abound pizza subs dunkin doughnut snacks etc. the staff was awesome always a friendly smile and upbeat attitude. they make you feel special. negatives no vending machines on the property unless you want to buy the snacks-drink in your room (and i dont have to mention what that would cost!!!). no ice machine; however the staff will run a bucket up to your room in no time. free wi-fi free toothbrush-toothpaste and other hygiene type items. the street in front of the hotel is nothing to write home about but it has a safe feel. if youre on the back side of the hotel the view is significantly less than desirable best to erase that memory. the rooms are small; however the beds are very comfortable the ac worked well flat screen tv on the wall most certainly freed up space from the crt days. two guest elevators that worked well. negative - free coffee in the lobby is very very weak; however hot water is available and a nice assortment of teas. buffet breakfast was included (if not included youll cough up $--) with one of our rooms but appeared to only consist of bagels toast pastries cereal and fresh fruit (more continental than buffet). on the last day (after we ate) we found out that pancakes french toast and eggs were included (all you had to do is ask). well trust me that was the best kept secret of the hotel not a single guest in the dining area took advantage of the cooked to order items over the four mornings we ate there. bottom line we like the place and would certainly come back for the price we paid one room with a queen bed ($----night average) our other room had two doubles and the breakfast ($----night average).',happy
id13814,' terrible hotel. had a three night stay as part of a virgin holidays package on a tour of the usa. we had - different rooms the first two mouldy and infested with ants and the final one very noisy. couldnt wait to get home! if you can try and stay somewhere else!',not_happy
id13815,' this was our first time at the atheneum. we could not have asked for better accommodations and service but if youre planning on getting much sleep you may be disappointed. our room was on the -th floor and the amount of noise coming from outside was horrible.all sorts of street noise yelling cars honking etc. the windows must have been poorly insulated or something because it sounded like people were right outside our window. it finally got quiet after about -:--am. we loved everything about the hotel but were very disappointed about all the noise and the lack of sleep.',happy
id13816,' i stayed on the --th floor for - nights and had a corner room which was huge. i had floor to ceiling windows on two sides and it let in lots of sunlight. you can see the city around mostly buildings. the location is great for walking to shopping transportation the moscone center and plenty of coffee and walgreens around. the bathroom is the only drawback. the toilet and bathtub room are so cramped you cannot get more than one person in there much less one and shut the door easily. the sink is fine because it is out in the open. the hotel staff are very friendly and i slept great!',happy
id13817,' while visiting my son who lives in the area my mother aged -- and i stayed at the inn for - nights. mother has a wheel chair and we used wheel chair parking for only $- per night and undercover. staff were very accomodating and the breakfast was great. good location. friendly and safe neighbourhood for walking. marina beach and cannals are all great walks and close by. hertz car rental was just a -- minute walk away. highly recommend this hotel for a pleasant affordable stay in the venice area.',happy
id13818,' lobby is nice. staff is not the friendliest but is efficient. that really is nice. were in town for convention. convention center was under renovation. that wasnt nice. hotel was lovely clean (as most mariotts are) and comfortable. a little dated but still nice. price was reasonable but we were with a convention group. many other hotel options nearby but i am glad we chose mariott. location was nice. walking distance from a lot of stuff and the light rail train stops rigth out front. it connects with the caltrain so thats convienent. on... the plains flying into san jose go almost over the hotel but it is so sound proofed you can barely hear them.',happy
id13819,' absolutely wonderful! my husband -- year old daughter and i stayed at the omni parker for four days. it is an absolutely beautiful hotel. the service is top rate and the rooms are beautifully done. we had a premier suite so we had a large bedroom and bathroom and a sitting room with a pull out couch. the staff was very attentive. we ate in the main dining room and at the two bars as well. my family especially enjoyed the original parker house rolls and the boston cream pie. i had some sort of problem with my left foot swelling and i ended up going to massachusetts general. the staff were great about directions and offered helpful advice. a bag of ice for whenever i needed it. we would absolutely stay at the omni parker again and highly recommend it to our friends. boston was a great trip for our family and the hotel was one of the best parts of it.',happy
id13820,' if you want a great hotel experience this is not your place. however if you can get past the dark hallways and oddly painted elevators and the semi-rude staff the room itself is pretty comfortable. the later check-out time of noon is also convenient. with a discount it is worth what you pay but no more. i would go back to this hotel because of its location but not for the atmosphere.',not_happy
id13821,' after seeing the mixed opinions on the hotel i prepaid for one night just to test it out. the area is a bit sketchy since it is right by chinatown but i felt alright walking around even during the evening. i think the homeless jut minds their own business and wont come and bother you. the price is really good and there was also complimentary breakfast. the best thing we found was that a water fountain with good tasting water was on each floor this saved us a lot of money for buying water! the rooms are a bit old but clean. i would stay at this place next time i visit because of it is great location so close to union station as well as the friendly staff. if you are not looking for something fancy this is a good choice for you.',happy
id13822,' my husband & i have been staying at the dana for about -- years. since my husband scuba dives off a few of the scuba diving boats at seaport village we love the dana is location since it is right across the street from seaport village. we havent stayed in the newer section but the older section is really nice. they have two heated pools and hot tubs. they have two restaurants the blue pearl and the firefly. the blue pearl is pretty good and reasonably priced. the firefly is a little fancy & good. the staff is great. ciara at the front desk was great. we had a late flight and was able to have a late check out so we werent sitting at the airport for hours. the dana also has a shuttle for a $-- fee per person each way airport pick up and drop off. we figure we would probably pay the same or more for a cab or rental car. the dana is close to sea world san diego zoo and down town. this will alway be our go to place when staying in san diego.',happy
id13823,' i stayed here this past weekend with some friends. the hotel is very nice and clean. the front desk manager was very helpful. it was my first time in austin and she mapped out all the places for me to visit on -th street (which is only - blocks away). i highly recommend staying here!',happy
id13824,' clean rooms very reasonable rates. small but well-appointed rooms with nice furniture and clean bathrooms. the bed was out of this world. huge with comfortable pillows. desk was courteous and helpful. despite the fact that they said that wifi was extra i received it free (although it was pretty slow). located just a block from union station and central to almost everything. i didnt bring a car but parking looked very expensive $-- a day. that is highway robbery. didnt try the restaurant but people inside seemed to be enjoying themselves. bad homeless problem in the area. you basically cannot stand outside the hotel or walk the streets without being accosted. but i never felt in danger. there was construction next door that started really early (about ---am) so if that bothers you take a pass.',not_happy
id13825,' this was a great hotel. for the price it is above average i have definitely paid more for less. i cant think of anything to complain about. i gave above average because the breakfast was fantastic the pool had a jacuzzi the view was nice the service was good. dont hesitate a second unless you are expecting a - star hotel if you anticipate a -.- star you will not be disappointed.',happy
id13826,' going into this trip i knew the inn was located over a steak house but i didnt fully realize the implication that my room would smell like grilled meat. i agree with all of the wonderful reviews written here. incredible location great interior design comfortable beds staff that was pretty friendly. all of these things were good but the overwhelming smell of steak that permeated our room in the evening overshadowed the positive aspects for me.',not_happy
id13827,' the entrance to the hotel is quite low key but once inside we were very impressed. check-in staff were very friendly and welcoming. the rooms are quite small but very modern clean and the beds amazingly comfortable with lovely crisp white sheets and soft pillows. powerful aircon is available in each room which was good on the hot days. it would have been nice to have a coffee or tea machine in the room but the hotel does provide coffee all day on the --th floor. luckily there is a starbucks - minutes walk away for those of us who prefer tea. we were surprised at the non-inclusive continental breakfast price at over $-- + taxes. we had excellent hot large breakfasts at a range of local diners for less than $-- each so wouldnt recommend the hotel cold cereal offering. not sure how $--+ is justified. internet is free on the --th floor which was definitely appreciated and a plus point. the --th floor also has a roof terrace area which we used once to sunbathe and to read while waiting for a computer to come free. all in all we loved this hotel. good location and very comfortable. very friendly staff and - good night is sleep!',happy
id13828,' the hotel was good in terms of cleanliness and service but the noise level from the streets were very loud. we were up on the top floors but the rooms arent renovated the sirens and the nearby elevators kept me up most of the night. the great thing was the view and transportation. the cable car was just around the corner and you can catch a bus to go anywhere in sf from there. we didnt drive at all except to go to sausalito.',not_happy
id13829,' i havent stayed in a nyc hotel in a while since my brother finally got an apartment of his own. no more roommates and frat-like atmosphere and hygiene - thank goodness. i just stayed here one night as we were evicted from my bro is apt when my parents arrived to squat in his apt for a couple of weeks. overall a good hotel. it is actually right around the corner from my brother is apt and provides easy access to several train lines; in particular the e train which will take you straight to the air train to jfk. the location may not be ideal for first -time nyc visitors as it is not in within walking distance to all the major sights but for us it was perfect. the area actually does have a good number of restaurants nearby you just have to walk around or use yelp to find the good ones. we went to a couple of cute french resturants that were nearby. also close are duane read and a few other grocery stores. the rooms were clean and large (by nyc standards). it is a very busy hotel and i paid more than ive ever paid for any hotel in my life! the shower did have mildew which is a huge peeve of mine. the best was so nice and comfy. i noticed lots of families coming in and out of this place so i imagine it is great for families - it was just me and the bf though. the front desk staff were fine - not overly friendly or rude. my main reasons for staying here were that it is close to my bro is apt and across the street from the e train so i was with my stay. id stay here again at a cheaper rate but doubt i would stay here again paying the rate i did for one night. im just too frugal :)',happy
id13830,' i had shopped around a lot in looking for a hotel in san francisco and been surprised at the lack of bargains to be had so due to its low rate was a little wary as i approached hotel diva. however in my opinion the hotel is truly fantastic value (we paid just over $--- inc. tax a night for - nights). firstly it has a great location only - minutes walk from union square & market street and their good transport links. also within a few minutes walk of many restaurants and bars. secondly i had read negative comments about the small rooms but would consider ours quite spacious and well equipped. although i did look at a floor plan though and saw there were some much smaller rooms so i think we hit lucky. something to bear in mind. thirdly although certainly not fancy or luxurious the décor is neat and modern with some stylish touches. quite basic but all that we required given the minimal time we spent in the room. and finally the extra touches such as tea and coffee making facilities in the mornings and free internet access were also appreciated and absent from all other hotels on our trip. we also had a bag of goodies – yes free samples supplied by manufacturers but a nice touch nonetheless.',happy
id13831,' we had an excellent stay. the room was clean comfortable spacious. the bed was very nice with clean sheets you can smell and feel. the pillows were luxurious and fluffy. the tv had a good selection of channels. the bathroom was spotless and plenty of hot water when showering. it could not have been more lovely! the hotel staff and accomodations were all above par. when we return to san diego we will definately choose to stay again at the town and country resort hotel.',happy
id13832,' i stayed here a few weeks ago for a meeting the following day. the service at the front desk was quick and friendly - exactly what i wanted after a very long day. the overall property was very clean. the staff in the restaurant for breakfast was prompt and smiling. my only suggestion is to improve offerings in your diamond lounge on the executive floor. the selections were rather limited compared to other hilton properties where i have stayed.',happy
id13833,' my mother and i stayed for - nights staff was good and helpful other than that fairly dissapointed. being from kansas not used to big city ways. no way to get as much as a bottle of water other than what they had stocked in the fridge for -.-- - bottle. could not get a hold of front desk easily. a drink at their bar -.--. beds and pillows sqaushy. a-c not any too cold tried to order ice cream one eve. and the said it would be an hour and half. why even have room service?',not_happy
id13834,' $-- on priceline was the bid i made and got. i didnt think for a minute for $-- i would get a hotel like this downtown. what a nice surprise when i got there. it is well situated in downtown just - miles from usc where i had to go. pulled up and received valet parking right then and there (which all over ca can cost you anywhere from $----- dollars a night) but i was tired it was late and i thought what the heck. the hotel is beautiful fully equiped with bar restaurant (a little pricey) a cute boutique (that had very reasonable cute jewerly) amoung other shops that i didnt stop at. staff was very friendly my room was modern clean nice bed (whew!!!!! what a nice surprise) you never know about hotels expecially when it comes to ca they are all well traveled with millions of people in and out of them for either work or play. you can get a dump paying a high price and then you can get a pleasant surprise like the sheraton downtown for a hundred bucks. oh and when i had my car pulled up the next moring i thought oh boy here comes the charge for the valet parking another nice surprise!!!!!!!!!! no fee!!!!! it is $-- if you just want to use the garage for parking and you are not a hotel guest but a hotel guest is free! you never get this ca. i will always go back to the sheraton!',happy
id13835,' we stayed at the hotel from thursday nov -- - sunday nov --. we arrived around --am in the morning and checking in was a breeze- we were even upgraded! our room was a renovated junior suite. i had requested the highest floor possible and they put us on the top floor - --nd. a couple of minutes after we got up to our room we received a courtesy call to ask if everything was up to standard- fantastic service! the lobby is gorgeous- very modern and free wifi. you do unfortunately have to pay for it in the rooms. the room was spotless super-comfy bed huge washroom. perhaps the only issue was the heating- controlled by a radiator. if you are like me and dont like air blowing on you while you sleep this could be an issue. i found that it was either too hot or too cold and the air was dry but it was not enough to complain about. the location of this hotel is probably the most attractive thing about it. it is literally at the magnificent mile (michigan ave) and east ohio st. you literally have ---- dunkin donuts the gap nordstroms nike within footsteps. as well as the rest of the magnificent mile. we could walk to all of the major attractions. we stayed over thanksgiving long weekend and never had an issue waiting for an elevator and ask mentioned before we were staying on the --nd floor. from what i have been reading from other reviews definitely worth it to stay in a renovated room. would absolutely stay here on my next trip to chicago as well as recommend to anyone else!',happy
id13836,' okay so i see some reviews on here that are negative. maybe i stayed at a good time. lol the only thing i have to say is some off the staff arent to friendly that work on the floor and in the dining area. they can be rude. also the smell in front of the hotel is bad. it is a cheap stay compared to other hotels. the breakfast was good. you cant want to much for the price. the room was clean and the bathroom was nice. wifi threw the hotel that is free. close to downtown with free buses.',not_happy
id13837,' i didnt know what to expect when last-minute booking this hotel - clearly the property has been around for a while. but they have done a nice renovation and the amenities are up to date with current expectations. check in was a breeze (at almost midnight) and after a long day there were still dining options available nearby. another bonus for att customers is the attwifi. all in all a pleasant stay.',happy
id13838,' service is soo bad staff do not know what is going on i will never stay there or reccommend it t anyone again... the hotel is just a name for the stars literally the the worst i have been to... warning never waste your money at this hotel stay at the $ seasons or holiday inn',not_happy
id13839,' i cant believe what mixed reviews this hotel has got! weve just returned from staying there a week and our stay at the amsterdam court hotel was fine! after reading the previous reviews we were quite anxious about what we would get but from the moment we checked in to the moment we left our hotel we had no problems. there were no mice the hotel staff were friendly the room was clean and not at all as small as wed been lead to believe by the previous reviews! there was always free tea and coffee available and reception were to arrange transportation back to jfk. all in all i would definately come here again. we stayed in --- if that helps!',happy
id13840,' a recent reviewer complained about this hotel and i dont agree with any of their gripes. my family had - rooms here the night before our alaskan cruise and found it to be an excellent choice. the hotel is only - mile from the pier and a short walk from the space needle. the shuttle to the pier was already booked into the afternoon on our departure day so we took taxis. our rooms were all clean spacious and comfortable. the beds air conditioning and showers were great. the free breakfast was definitely a step up from the average mid-priced hotel. we dealt with the front desk staff several times and always found them to be courteous and professional. highly recommended.',happy
id13841,' the sheraton denver downtown hotel needs updating. it is a large conference oriented hotel with some great amenities. first lets start with staff and accomodations. the staff is very pleasant and helpful. check-in-check-out was easy no problems. the rooms are worn and need some help. the shower handle came off in my hand and their is limited drawer space. the tv which was great stopped working at one point and maintenance was there in a flash and fixed it. (they probably would have fixed the tub handle too but i never asked) the best part was that the pillows and bed were great. ok i lied the best part is that the restaurant in the hotel is the yard house which is an awesome restaurant famous for having the largest selection of beer on tap of any restaurant. and the food was great too. all in all a decent hotel but not great.',not_happy
id13842,' traveling to phoenix on business and the arizona grand was one of the corporate choices. now dont get me wrong. the place is clean the people are friendly and the rate is good. but the buildings are just set up strangely. the entrances to the rooms are a bit motel like - but the front doors to the rooms all face courtyards with pools or fountains - and the balconies at the other end all face out on parking lots and freeways (for the most part). it will literally drive you insane trying to navigate the resort as the footpaths tend to dead end at the various complexes while the roads for cars seem to get you where you need to go quicker. the standard rooms are billed as suites which they are - but only at the sacrifice of any room in the bathrooms (which are so small the sinks are placed in the bedroom area). beware of your room rate there is a resort fee added on top (which is completely acceptable but it doesnt include internet which is an additional $---day per device. so you cant use the same wifi access with your phone as the one you are using for your laptop.). i think this resort probably works best for families (as im sitting in my room listening to a monster session of marco polo in the pool). parents probably like the resort feel while the kids can probably spend all day at the attached mini-water park when it is open in-season). the mini-bar is stocked with beer soda and pringle is but little else. good for some just not the right demographic for myself. on the bright side the gym is awesome and the golf course looks nice.',not_happy
id13843,' great location in downtown denver; walking distance to great resturants nightlife and shopping. the lobby-nightclub has a trendy classy and modern feel to it as you enter the hotel to check-in. staff was accommodating when we needed to make a room change. rooms are small but suitable if youre planning on spending most of your time downtown and not at the hotel. we headed out to grab dinner and didnt return to the hotel until -am. upon arrival there was a huge line to get into the nightclub. the doormen we very friendly and let us into the hotel with no trouble. the nightclub-lobby was packed!! id consider it a hot-spot night club. if youre planning to stay there for drinks cocktail dresses are a must! upon heading up the elevator to our room we discovered there was no security to get upstairs to where the hotel rooms are. a little nerveracking to think anyone from the nightclub could take the elevator up to any floor. a random nightclubber was on our floor in the hallway having a converstaion on her cell phone. like guests previously mentioned the music and vibration of the bass could be heard and felt throughtout the hotel. we were expecting this so we were not upset but it is a little difficult to get much sleep before -am; id plan to party until -am and then make your way to your room once the club shuts down! good stay at the jet but i feel there may be more suitable options for our next stay downtown.',not_happy
id13844,' this hotel was nice. i got it on priceline for about --- so it was definitely worth it. it is a little bit of a trek to some of the sites (white house monuments) but the price made it worth it. the hotel bar seemed small and not really that inviting and to be honest we tried to find a restaurant within a couple of blocks but didnt. we did go farther south (--- blocks) and found lots. as the hotel goes the bed was so comfortable and the room was great. great bathroom and so on. for the price i would stay here again but i would prefer something located a littler further south.',happy
id13845,' arriving late after plane delays & baggage on a following flightwe found the room was not booked despite hotel confirmation no. after some checking he gave us a room but we had to move in the morning.apparentlybags arrived after --pm but he didnt contact us but waited till morning when i asked if they have arrived.we needed our bags there & then!!.. the room is air conditioning cover was lying on the floor. we couldnt attach itso we left it in the corner of the room.in the morning the women said we didnt have to move.there was some breakfast but they ran out when we came to the reception area where it was held.we didnt worry about breakfast.room was not that clean.no shower but a big bath.we paid for another night (the -th night).a different clerk asked us to pay the extra night.i said we had paid.i said i dont know where i put the receipt.please check with the staff member who took our card & payment!!!!! as we are australians enjoying your country we really didnt get angrywe categorise all this as part of the adventure. see what age does to you(fifties). if you are prepared for the aboveit is a good value for money locationclose to beale stthe place for all the music. the area may be a little intimidating at night but stroll along union st to third ave & back was ok by us. cheers',not_happy
id13846,' i decided to be cheap on this trip to san francisco and i picked this hotel for its cheap rates. bad idea. place was in a dangerous neighborhood and i worried for my car parked outside. the room was really dirty and i wondered about the sheets i laid on. would not stay here again.',not_happy
id13847,' the hotel is average. excelente location but the service is poor. the reception service is very bad. they forgot to wake up one day. the parking is very expensive $ --.-- for --hs.',not_happy
id13848,' just got back from great stay in san diego i booked within the week cancellation policy so was not able to cancel when read trip advisor visitor is poor reviews. friends assured me that they had a great time but they had not visited the property in a few years. why do hotels have a week cancellation policy? fortunately my wife myself and our - year old were only staying one night. we booked a garden room and it was excatly as trip advisor describes...dark mildew smell outdated furniture no screens on door or windows.....nice bathroom with bathtub for -yo though. when taking a stroll with the - yo saw great rooms facing the bay. this is the secret. we upgarded to a bayside suite and watching the boats on the water and the sunlight entering the room made all the difference. did request a screen which was never brought to us. we will definately be returning to san diego and will stay here only if bayside room available or possibly if they do major renovation to garden rooms.',happy
id13849,' hotel was fine. the staff was very nice. continental breakfast was fine. the room was modern and clean. not sure id stay again as there were some very sketchy people hanging around in the parking lot and the neighborhood didnt feel very safe. there was a security guard though.',not_happy
id13850,' this hotel was very trendy younger more hip crowd. the lobby had a great atmosphere at night and the dj played good music each night. also the staff was one of the best of the w brand hotels. they were very kind courteous and accommodating. we used the complimentary car shuttle service several times and the driver was very knowledgeable! also front desk employee yesliana was very helpful when we requested a larger room. i had redeem ----- starpoints for the stay and when i got to the originally assigned room it was very small. she immediately took care of the situation and offered us a larger room. overall the experience was fantastic!',happy
id13851,' i stayed in the westin georgetown for one night in connection with my company is holiday party. the front desk staff and concierge could not have been more welcoming and friendly. at $--- (the negotiated room rate for our party) i felt the value was good for the location. the room was nice but didnt have some things that are important to me - thus the average rating. i missed having a refrigerator. there was a small chair but i would have liked a more significant chair or sofa to relax in. the room was very dark. i realize they are working hard to be green but i could hardly read with the lighting as it was. the bathroom was great with a soaking tub and rainfall shower (separate). though it may not work for a family as there was no curtain on the tub and the stall had a glass door - so no privacy if someone else is using the sink or passing through to the toilet. my big issue was the valet parking. we checked out at noon which i understand is a busy time. however after i handed over my ticket and waited a bit one of the valets came over with two keys and paperwork and asked me if one of the cars was mine (it wasnt). i told him what kind of car i had. a few minutes later the experience was repeated by another valet. finally someone asked me what kind of car i was waiting for i told him and -- minutes later it was brought to me. bottom line -- i could easily have slipped out in someone else is much nicer vehicle if id been so inclined - scary. if you do stay here and drive in be aware that the hotel is very hard to spot. the small driveway cuts across the corner of m st and --th and it is awfully easy to miss.',not_happy
id13852,' we booked this hotel through hotwire - first they gave us - smoking rooms we had kids with us. we finally made a complaint that if we were not given better rooms we would file a incident report. the manager simply obliged and gave us - better rooms. she advised that we should never book through hotwire because they give us anything. after the room incident the rooms were feasible there were a few things that i did not care for. the bathrooms were mildewed and they never changed the sheets. i deliberately put a code on the sheets to see if they would change them never did. the restaurant was great! the staff was great and nice but corners are cut in this hotel. now the hotel is not as close to the riverwalk as expected but it was close enough not only that they have complimentary parking so that helps.',not_happy
id13853,' this hotel is perfect! not a single bad thing to say about it. looking forward to visiting soon.',happy
id13854,' reviews on this hotel certainly vary! we loved it; werent expecting a huge room as we had taken the standard double but the standard of furnishings was very high with a really lovely bathroom. plus it wasnt any dearer than less famous hotels of this grade and a whole lot cheaper than hotels in london none of which would match the opulance of the w-a (the hilton at edinburgh airport which is very ordinary cost us more than the w-a). we loved being able to wander in the lobby and know we were staying there rather than tourists in for a gawp!',happy
id13855,' it is always a pleasure to stay at a kimpton hotel and the palomar was no different with its evening wine pours smiling and helpful staff eclectic decor and free cookies and milk for my daughter. without question the location is also great with easy taxi access from national airport rock creek park near to hand dupont circle a transport-food-fun center just blocks away. the pool was a haven but our room was very odd...quite large except for the puny one-person-only bathroom -- very irritating. try to get a room facing the street and definitely ask for a decent sized bathroom!',happy
id13856,' location:  shopping arcade with high-end retail connects this property and others to the hynes convention center.  located in the heart of back bay the westin is also close to several t (subway) lines the boston public library and some great running and biking trails. accommodations:  very nice rooms with breathtaking views from the higher floors.  great beds.  the clock radios have iphone docking stations so if one forgets the plug-in charger no worries! service: okay -- not great!  i checked in to find pubes in the bathroom and a room phone with makeup on the receiver.  the breakfast buffet had good food but the service sucked just about every morning.  the servers were so slow with drink refills that i had to refill my own juice and water two mornings in a row.  and for $-- the buffet should include an omelette station it doesnt. only my -- percent conference discount made the price tolerable. lastly i want to commend management for keeping the hotel guests apprised of developments during the little east coast earthquake.  the tremor caused the all but one of the hotel elevators to shut down making my --rd-floor room tough to access after lunch.  the manager sent no less than three voicemail blasts to guests during the afternoon the last of which let guests know when all elevators were back online. overall a pretty nice place i would stay here again if i needed to be close go the convention center.',happy
id13857,' manger bill m. is less than professional. actually he is down right agressive with his rude attitude. this area of indy has better hotels nearby. hotel is run down appearing from the outside parking lot in bad repair. my family had reservations made months in advance and the manager called and said they had a large bus make reservation so ours were cancelled this just days from our arrival. no assist to make a new reservation. we were going to try this hotel because they had suites. fortunately my favorite chain drury was nearby. they provided a wonderful stay for my family. the drury team made the management at country inn and suites look so nasty. i will always choose the drury. avoid the best western country suites sorry they may just cancell you right before the holiday because a bus is coming. oh i will mention the drury had a bus come in too however our rooms were not overtaken.',not_happy
id13858,' we just got back tonight (---------------------) from a very decadent (we only live - --- hrs away) overnight trip to nyc my christmas gift from dh. this is the -rd time ive been at the hotel once for a business x-mas party in ---- and - x is for personal fun this stay did not disappoint. the marquis biggest asset is placing visitors right in the thick of times square which is like nothing else in the world. all the decorations and sheer adrenaline of the neighborhood plus hotel is almost intoxicating... and why we spend the $ instead of driving back home. it always sends our christmas spirit into overdrive and i just love it. the tree in rockefeller center with the angels on each side is a sight that takes my breath away no matter how often i see it and ive seen it countless times. fao is always amazing get there early and leave before the crowds. we did the american museum of natural history yesterday with the supersaver rates and had a blast. cosmic collisions is the -rd show weve seen in the new rose center planetarium and it was breathtaking. the butterfly exhibit was super cool too. getting to and from the marquis on the subway was super easy. in my opinion getting around nyc from times square in general is easy as pie. they have subway maps in the hotel and concierge is a huge help. cabs also line up outside for the non-adventurous or nervous. we have - kids - & - so we again went with the least expensive - double bed room not cheap even with dh is corporate partner discount which put us at a base of at $--- . add on $-- to park -- + - hrs valet and ny tax + a nyc hotel tax and it was a total of $--- or so. the beds are a bit small so this year we brought an airbed and comforter for ds which we placed between the -nd bed and the window dd was with me and dh got a bed to himself... it worked out great. because the rooms all open to an atrium noise can be bothersome for light sleepers but since we brought a small travel fan for white noise we were ok. the room was again spotless. again there wasnt a single problem with the elevators. a huge plus to theater goers or any visitor at all is the fact that the marquis now has a tkts booth directly on the side of the building (where people can purchase --% off same day broadway and theater tickets if you are ok with a hit or miss situation. we almost did mary poppins today but opted to visit fao instead wicked isnt there yet... too booked). another perk of the marquis is that restaurant row is right there on --th and is filled to the brim with wonderful restaurants. we eat dinner somewhere there every year and are never disappointed. rolls and bagels with butter are available on almost every corner for a great breakfast (its what many nyers do). today we traveled a bit and all shared - slabs of ribs for lunch at the small but exceptional top rated rub restaurant in chelsea. rub stands for righteous urban bbq and oh my gosh it was amazing. well be back to the city next year. .',happy
id13859,' we just spent the weekend in charlotte. we really like the drury inns because they are always clean and with the evening hour and breakfast it is a wonderful deal. we were not disappointed. this hotel is conveniently located on wt harris blvd. right off rt -- and not far from rt --. there are so many restaurants and bars in the area. the service was great. they did a great job refilling the breakfast and cleaning the tables for the next guests. the rooms are standard rooms but very clean.',happy
id13860,' i stayed in the st. francis for - nights and got my room as part of a room rate for my company. the first room in had was tiny with an interior window and they were oversold that night so i couldnt move my room until the next day despite alot of effort of the front desk staff. i moved in to a nice corner room the next day and this made up for the first room. my only issue with the st. francis is that with the tower rooms the place is has a ton of conference traffic as well as the usual tourists and it is kind of a mob scene. a shame since the old section has lovely architectural details and the harried staff does really try to be friendly and service oriented.',happy
id13861,' this bw is further away from the harbor but they have a daily shuttle or you can take a cab. parking is free which is convenient. the rooms were pretty standard but clean and well maintained. the breakfast offered a lot of options. ive stayed at the chains other hotels in the city. i prefer this one even if its out of the way since you get your money is worth.',happy
id13862,' service was horrible at the pool and i couldnt even get a bandaid when my girlfriend needed one. not to mention the employees eye-balling my girlfriend the entire time. the guy told me that i had to buy them at the gift shop if i needed them. the food at the restaurant was good but way overpriced.... just like everything else there. the location is horrible especially if you cant rent a car. it cost me $--- just to get into tempe and back so i would not recommend this place if you plan on leaving the hotel campus. the thing that really made me angry was seeing the bill at the end of our trip. one thing that they dont disclose to you before you get a room is that there is a $-- room fee (plus $- in taxes) for each day you stay there to cover the hotel amenities. for a - night stay i paid $--- for room fees! ridiculous!!! trust me the hotel is very pretty but definitely not worth the cost and the hype. do not stay here!',not_happy
id13863,' in this hotel we started our --weeks california - nevada trip directly after we came from germany to lax airport. we didnt want to spend more than $----night and we wanted to stay close to the hollywood center. we noticed while planning the trip that for this money we will have to accept some compromises there so for sure we didnt expect european -*. the first impression of the hotel was ok unfortunately already during the very first night we found - cockroaches in the bathroom. we asked to change the room next morning and i have to admit that the staff was really helpful and apologetic about the situation. we were moved to the main building (as before we had a room in a stand-alone building). here the room was even nicer and during the rest of our stay - in total - days - there were no more roaches. there was a pool however it was a bit dirty and no one was using it - probably in the mid of september season was already closed. but overall it was ok. breakfast (fresh donuts coffee milk) was fine and enough to start a day - there is plenty of places around in hollywood to eat whatever you want. we had complimentary wireless internet connection and a parking spot. be aware that the parking was usually full however we never had to park outside. a big plus is a proximity to subway station ( less than -min walking) as well as to hollywood center (less than -min driving --min walking). all in all the time there was ok. we mainly slept there only. if you are looking for nice shiny -* hotel with full breakfast this is certainly not the one but it is good value for money and it is clean and nice enough. stay in the main building.',not_happy
id13864,' only -- rooms makes it feel much more intimate. i told the desk clerk about a very tiny plumbing issue (it wasnt even an issue really) - it was fixed within a couple of hours. pleasant desk and valet service. across the road from a good grocery store. very tiny breakfast room didnt matter to me-i wasnt planning to hang out in the breakfast room. quiet room excellent value. clean everywhere. embroidered pillowcases for firmness of pillows! that is a first for me.',happy
id13865,' this was our second visit to aka white house and we werent disappointed. we took the --bedroom apartment again. everything was just as good as the first time but the hotel was better than before because there is a bar on the ground floor. the location is good although fairly quiet at night and over the weekend but very central about a block from the white house. we hope to come back yet again if the chance arises?',happy
id13866,' stayed here july -- ----. staff is very good. & i was able to get a first floor room and early check in. i drove to austin for a family gathering and brought my -- year-old mom with me. grounds lobby & room were in excellent condition. looks like this hotel was recently remodeled. super clean everywhere (and i am picky). only downside was the noise. could hear everythng through the walls... woke up around -:-- a.m. to the sound of a family with kids that were loud. can hear water running for toilets and showers in above below in the rooms near ours.',happy
id13867,' i recently stayed at the hotel allerton for a conference (-----------). it was a decent deal that i got through the conference. i had read previous reviews that were mixed regarding this hotel and was sort of skeptical. i will break down my review for you now... hotel-room: the hotel is old-historical looking from the outside. but it has been recently refurbished. other reviews stated that the elevator only went to the lobby and you needed to transfer out. this has all changed. you can now ride the elevator from street level to your room. i had a room on the --th floor. it was on the small side (had two beds) but was tastefully decorated. the tv was kind of awkward because it was perpendicular to the beds. we faced another building (but i didnt care for a view). the bathroom was nicely decorated and the shower had great water pressure. no fridge in the room but a desk in between the beds. small closet with a safe. location: this was one of the best features. right on michigan ave. a couple blocks away from everything including: giordano is pizza water tower mall john hancok and a bunch of other great shopping stores. you could walk to pretty much anything. service: i had booked for - king bed but at the last minute needed two beds. the hotel stated that they were sold out and couldnt make the change. however when i got there they were able to give me the two beds and didnt even charge me extra. the bellmen were nice enough. and i thought the front desk was great too. they were going to charge me for internet access however i checked my wireless and found that i could pick up a signal free of charge. never used room service. maid service was good. no turn down though. i really had no complaints about this hotel. i got what i expected and was pleased with it. would go back if i needed to.',happy
id13868,' staying at the bahia is like traveling back in time to the ---- is in a cool retro type of way. the architecture is dated (although the rooms have been upgraded) but you definitely feel like you are on vacation with the beautiful grounds and bay setting. great location for walking to mission beach and it is nice being right on the bay for the kids to play in the sand. restaurant is decent. kids meals are a steal. six options that include fries-fruit and drink for $-. youre better off ordering pick up at the restaurant than waiting for room service. we stayed in a suite which is great for families. one downside is the ac is in the main room and the guest room has very little air flow. it gets pretty stuffy in there. staff was very friendly and helpful. only downside is room service trays tended to sit outside for a while. seagulls frequently got to them and they were often spread all over the place the next morning. not a huge deal but something to note if that sort of thing bothers you.',happy
id13869,' this marriott is a great place. if you are looking for a decent priced hotel that is very central to the beach and also central to everything in la - this is the place. hotel staff is very friendly and helpful. we were there with our two boys and it was perfect. casual and certainly helpful was the excellent pool :) we will definetely be back.',happy
id13870,' i got in late - am - i thought i was going to not be there for the first night at all due to a delay so i called a couple of times before hand changing things around - very friendly and easy to work with. i got there and they upgraded me for no charge. nice convenient room. the water in the hall is something that is so unique and helpful. i wish all would do that. location was convenient to everything i would stay again no doubt',happy
id13871,' if you wont use the sofa bed or do not plan to eat their breakfast this is a perfectly fine place to stay. the suite is very spacious and a good value for the price. the roof top terrace is very nice. the bed in the master bedroom was quite comfortable. the location is excellent. we walked to the zoo and museums in balboa park. it is also a short drive to many superb restaurants in nearby hillcrest. however the breakfast was composed of cereal or vending-machine quality pastries (one donut was still wrapped in plastic as you would find at --eleven). the breakfast was similar to those i’ve had at low-end chain motels. a motel that calls itself a b and b should be embarrassed to serve such low-quality food. we ate the breakfast once; for the remaining days we went out. the sofa bed is very uncomfortable. it pulls out from a tiny loveseat (so is much smaller than a twin bed) and has a thin mattress covering through which the springs can be felt. my adaptable teen son was able to deal with it but most adults would be too uncomfortable to sleep on it.',not_happy
id13872,' stayed at the saint regis for - nights on romance package. grande luxe room with breakfast. absolutely fantastic hotel and location. strarted with limo pickup from jfk in a merc and got better from there. great clean and stylish room. bit on the small side but good for ny standards. thought the beds at peninsula hong kong couldnt be beat wrong these beds are sublime. arrived to a good quality bottle of french champagne and chocolate covered strawberries. upstairs: butler pretty much superfluous. introduced themselves on arrival only needed them once when my phone charger went missing (probably with the sheets and towels) they promised the earth and never appeared again. i went out and bought another next day (cant let lifes little dramas ruin a good holiday) housekeeping staff very polite and friendly. downstairs: concierge and desk staff courteous and friendly doormen sometimes efficient most times lazy and arrogant (but doormen the world over have chips on their shoulders) breakfast with marcos an absolute highlight. knew our favourite table and requirements and made sure we had it every morning. a great way to start the day a genuine smiling face and a concern for patrons. this is what - star service is really about person to person interaction and respect. treating the patrons the way they deserve to be treated when staying at the top hotel in new york. fantastic location some great staff manificent rooms and sublime beds.',happy
id13873,' we were able to get a great price for our recent weekend stay. even with the $-- charge for valet parking the price was cheaper than most lesser quality hotels in the downtown area. very nice job of keeping the rooms up to date.',happy
id13874,' we really enjoyed the location being close to the harbor & north end. subway entrance right across the circle entrance made it very easy to travel around the city. unfortunately we were not able to get much sleep due to the noise from the bars located around the hotel. a previous post had warned of the problem and they were right. it affected us even on the -th floor. i really liked the area but might look at the other marriott property next time. the internet also did not work in our room & we wasted a morning while the engineer worked on the problem. you use your room key for elevator access & our last morning my son & i were locked out of the elevator & our room twice. front desk was helpful.',not_happy
id13875,' if you are looking for a great base for a location in frisco then this is the place to stay. it is only a block from both the main drag and the trolley buses. it is clean and tidy the staff are really helpful you get a free breakfast has wifi connection what more can you ask for. we have stayed in frisco several times now and this is the best one for us. would fully recommend this to anyone. it is also not that expensive.',happy
id13876,' oh my ! where should i begin ? i have stayed at some really bad hotels in my time but this mess really takes the cake. the elevator was rickty ( we got stuck in it once ) and it is filled with copious amounts of nasty grafitti. the room ( as most of them are) was in a dingy interior center of the motel. it truely made me think of the interior of a prison. the room also had gum stuck on the carpet and the wallpaper was peeling off the walls. we also had the pleasure of finding a previous guests stinky sock under the dining tabel along with empty candy wrappers. i would be remiss if i didnt mention the rather musty stank smell of the room. the room did have a nice tv.. but i had to wipe an inch of dust off of the top of it. ! for the love of god... i warn you avoid this dump. i have personally given up on all choice hotels as it seems they have no standards whatsoever.',not_happy
id13877,' we oringinally were going to stay at hilton in fishermans wharf but decided on this one. i was really glad from the moment we drove up there were very helpful the valet took care of us. you do have to pay for it by the day but in san francisco it well worth to us. we checked in went to our room very clean not so big but very comfortable. a little noisy but the do put earplug in your room we went to wine bar and the bartender was sooooo very very nice she even gave us advice at which wineries to go to in napa we had breakfast there it was ok a little much for us but service was great. we also had dinner there in the bar the pork chop is soooooooooo goood . all in all i would stay here again.and san francisco was awesome!!!!!!',happy
id13878,' just got back from our first trip to new york when we stayed at the metro hotel. although the comfortable and well-appointed rooms are very small (we were lucky enough to be upgraded) the location of the hotel and the friendly efficient staff more than made up for this. let is face it - you dont go to new york to spend time in your hotel room. the hotel is so central that we were able to walk to the empire state building which is literally within spitting distance macy is - just at the end of the street times square broadway fifth avenue and central park. if you want to use the subway it is only a few yards away from thr hotel too. the continental breakfasts offered are more than adequate and the tea - coffee available --hrs a day was much appreciated. i would certainly recommend the metro to anyone looking to visit new york and who like me isnt too keen on high rise hotels (the metro has -- floors). if - when we go back the metro will certainly be our first choice.',happy
id13879,' i love the lower east side but have never stayed in the area. this hotel is fantastic - my first room was freezing as the heating control was broken but i was quickly moved. the views are brilliant and as everybody else has said the beds are amazing. food recommendations within a short walk are inoteca and schiller is. spitzers has a great beer list and hour. soho and tribeca are also short walks away. i cant wait to return',happy
id13880,' i was a little concerned about staying here after some of the reviews i read however im so glad i did. it is a smaller boutique hotel but it wasnt that small for a single woman traveling alone and would have been fine if i was there with a companion as well. it had a large queen size bed a color tv with cable and a ceiling fan. there was even a little one cup coffee maker in the walk in closet along with an inroom safe. the batroom was very nice and the hotel itself was far nicer than i had imagined it would be. there were fresh free apples on the front desk daily and the staff were warm friendly and very accomodating. everyone was kind pleasant and the hotel is very centrally located. you should be aware that there are alot of homeless people in the area but no one dangerous or scary just sad and wanting a little handout. i enjoyed my stay a great deal. it isnt a marriott and while the room isnt huge it certainly was comfortable clean and pleasant. the bed was delightful and the room was very tidy. i would most certainly stay here again!',happy
id13881,' this is a very good hotel if planning on cruising out of baltimore. the rooms are comfortable the hotel shuttle will take you back and forth to the port and give you a complimentarty hot breakfast. we booked through international holidays.',happy
id13882,' i was recently in town to see the yankees play the orioles and decided to stay at the hyatt since it was the closet to the stadium. upon arrival the front desk staff was just plain old rude. i couldnt understand anything that they were saying and just pointed away and told me to wait for my room. finally after the whole check in procedure i got to my room. it was ok defiantly time to refurbish it. the bathroom tiles in the shower were all cracked. the sink was stained with scratches all over the wood. the dresser had cigaratte burns everywhere. nothing grand and let me remind you i paid $--- off of travelhero. i wish i would of paid less. we went to phillips for dinner one night good food. although let me warn you we had a table outside on the water and people would come up to us asking for money because they wanted something to eat. not a pleasant expeirance when your trying to eat your dinner. the next day we had breakfast in the hotel at bistro --- i think it was called. very rude staff there as well the waitor threw our coffee on the table and never bought us cream when we ask like - times. breakfast was ok and nothing grand for frech toast and a bagel it cost me $--. pretty expensive for that little amount of food. overall we had a good time! i would probably go over and stay at the renaissance next time. i met a couple at dinner which were staying there and they loved it.',not_happy
id13883,' even though it is a holiday inn i expected more. spent - night to attend graduation at georgetown so the location was perfect. room is quite small-- nothing special. i found the service lacking – but it was a busy weekend. like i said the location is perfect if you want to stay in the georgetown area. during graduation weekend in dc you take what you can get and be prepared to pay more than it is worth. i hear the holiday inn in roslyn va is a much better option but it was sold out. it was only for - night so it bearable.',not_happy
id13884,' we just returned from crowne plaza and this was an excellent hotel. we went sept. --th - oct. -th ----. staying here gives you the true feeling of times square. the bed was very comfortable big room with king size bed (rm. ----) wonderful staff and great views. we left the curtains open for the bright lights that is part of ny to me. the hotel is located right beside hersey is choc. and across the street from the m & m for all those choc. lovers. the best part of the trip other thant he hotel was winning tickets for the late show with david letterman and the taping we attended was him telling about the affair with co workers we all thought it was a joke until it was on the today show. awesome trip and great hotel. it was expensive but so is everything else in ny. well worth the money if you are wanting to be in the action of times sqaure. they do charge extra if you use the gym and internet.',happy
id13885,' my husband and i stayed at the greenwich in nyc to attend a party being held at the adjacent restaurant loconda verde. both the restaurant and hotel are owned by robert deniro. upon arrival the staff was extremely attentive and since our room was not ready directed us to the lounge and connect courtyard to have a drink and relax. the inner courtyard and lounge can only be accessed by hotel guests and is quite lovely. the decor of the lobby is a rustic-chic with paintings on the wall by deniro is father reminiscent of matisse and modigliani and they are quite good. we heard from the staff that the hotel took - years to build as he brought craftsman and stonemasons from italy to create a hotel that looks as though it as been there for a long time. it was a former parking garage. the pool is in the basement and it has be designed to look like a japanese teahouse dark and misty and the adjacent spa and gym room(which we did not use) appeared very inviting. our room on the second floor was beautifully appointed without being opulent. quality reigns throughout with a lovely setee and desk instead of traditional ugly hotel room chair and office style desk. also in the room was a leather lounge chair in front of a large window with a seat to look out at the city. we had no problem with street noise at all. the bed was perfect with quality linens. in the bathroom was the most gorgeous tile on the walls ive ever seen with a large shower and the option of two different types of shower head depending on your preferences and height - how great! a extremely surprising perk was the snack basket filled with quality goodies (not junk food) that was absolutely free! yes free! actually everything in the minibar was free except the alcohol and we took advantage of the water juices and sodas. oh and a plate of homemade cookies was brought to our room upon check in. one more note as to service: at check out it was pouring rain. there was an umbrella in our room and we brought it down to the front desk to ask if we could purchase it. the staff responded - thank you for asking us first but you are welcome to take it with you. who does that? we loved it and would highly recommend it.',happy
id13886,' what a surprise. we were going to san francisco for new years eve and booked this about a week before. the hotel is lovely. the rooms are beautiful and immaculate. the hallways are a little rundown but nothing to be concerned about and the elevators are small. other than that it was a great experience. there is a lovely breakfast in the the morning and wine and cheese in the evening in the parlor. all delicious. the rooms are bright with beautiful views of historic residential san francisco. there isnt a lot in walking distance and there isnt room service but a nice snack mini bar. why would you eat in your hotel in san francisco anyway? great value for the price. i would definitely say it is a stay!',happy
id13887,' this boutique hotel is a great choice for a holiday in new york. it is central location makes it easy to walk to so many landmarks and places of interest including shopping! (fifth avenue is at the end of the street.) the subway is close by and this is a reliable way to travel if you dont want to walk or you are travelling a bit further say to battery park or even brooklyn or harlem. the hotel itself is very comfortable and clean a welcome base at the end of a long day sightseeing. it is surprisingly quiet considering that times square is only a couple of blocks away. dont forget to speak to vanessa the head concierge who is endlessly helpful and friendly. and look out for the charming doorman a young guy with a bald head who always has a big smile and a greeting.',happy
id13888,' i stayed at the grand hyatt for - nights during december ----. the location was great - right in the heart of union square and close to public transport. the rooms were spacious and clean however the service left a lot to be desired. we arrived at -pm and were told that our room would not be ready for another - hours. would definitely stay there again for the fabulous location.',happy
id13889,' i stayed here with my boyfriend as i needed a hotel in la due having surgery in beverly hills. the hotel was pretty cheap at only £-- a night for both of us. the reception was very organised and we were checked in quickly. our room was very very clean with no complaints. i had to spend alot of time in the hotel room to recover and it was a great place to relax with everything i needed. the room was huge with loads of space and a huge double bed which was very comfortable and clean. had the tv handy and phone in the room with room service. also had an ice machine on the floor which was really handy. the bathroom was also very clean and the shower was good. cool view onto wilshire blvd. location from hollywood and beverly hills was quite far but all day travel cost $- and a bus that ran very frequently and -- hrs was literally outside the hotel and took about --mins to get there. the metro was also right across the street and was easily to get around with. just wanted to leave this review as i have seen lots of negative comments and i feel i have left an honest review and would definatly reccommend it. yeah its a little dated like not modern or anything but the decor is still nice and very comfy!there is noise from the traffic as its on a mainstream road but its not really an issue. also the area is very safe i thought and there is a really cheap and nice chinese restaurasnt across the street called wasabi i think!i think some people are too fussy this place is great for the price and the location is pretty good too. in context of this hotels price and star rating i thought it was fab!',happy
id13890,' this hotel is luxurious modern and the service is impeccable. check-in was quick and easy and the staff are very friendly and helpful. the location is smack in the middle of the theater district and lots of wonderful restaurants are adjacent. you really cant beat this location. my husband and i stayed at this hotel a few times and every time i look forward to sleeping in the very comfy king-sized bed. the linens are crisp and clean (immaculate). the room and baths are very updated and starbuck is coffee my favorite is included. we had an amazing massage at the spa and the gym has an awesome view of the city and was well-equipped. i could not hear the street noise at all. nor could i hear hall or other room noises. the other hotel guests appear to be sophisticated and international. i highly recommend this hotel!!',happy
id13891,' if you are working near the hill or visiting the smithsonian this is the perfect location. the staff was delightfully helpful and friendly. the bed was comfortable and the room was large enough. the hotel was clean. bathroom counter space was limited which required a balancing act for the hair drier makeup application etc. the pedistal sink looks nice but isnt practical. there are no safes in the rooms! this unpleasant inconvenience forced me to go three times per day to the safe deposit box downstairs. sometimes there was a line. the rooms are being renovated in the next few months as i was told it has been ten years. there is hope for a room safe in the future.',happy
id13892,' we have stayed several times at this hotel with excellent service. even when the lobby was a mess they made every effort to keep guests . the new lobby is great rooms comfortable quiet despite being on olympic and the bell-valet staff is very friendly and accommodating. close to westfield mall and a great gelson is grocery store.we stay here every time we visit our son at ucla.',happy
id13893,' a hotel of choice if traveling with family. we loved the rooms with a kitchen. best of all the hotel had free breakfast and free dinner. the front desk staff was wonderful. free shuttle to nearby downtown areas.',happy
id13894,' the hotel on --th st is located a short walk from the empire state building and macy is. penn station is a few blocks away. the junior suite overlooking --th st was very clean well maintained and spacious with good quality fittings and furniture including living room space office desk phone-fax and computer facilities. there is plentiful wardrobe space and an in-room safe for valuables. the bathroom (good size) and kitchenette were well appointed and the king bed was very comfortable. the hotel staff were helpful and friendly. the hotel does not have a dining room facility but a small restaurant bar is located directly next door. there is a mini market supermarket and laundry facility if you need these nearby. a number of good quality reasonably priced restaurants and bars are a short walk away in and around -rd avenue. ethos (greek) or hudsons restaurant and bar are recommended. we booked directly through the hotel website and paid in advance receiving the best available rate. the hotel was ideal for a six night stay in new york and we would certainly stay at the affinia dumont again.',happy
id13895,' denver prices have always been high but i saw special offers that the oxford was running and booked. closest to coors field. arrived at dia at -am took the rtd arrived by --am. walked to the oxford to see if i could drop by bag off and the young lady jennifer said two rooms were ready to choose from. wow after taking a -am flight of course ill check in now. snoozed for a few hours. hot hot day ac worked fine. modern amenities in an older hotel that still uses a real key. bed was comfortable a block from the --th st mall bus. the fitness center is the building next door and is shared with a spa. i have stayed at the monaco hyatt and hilton property near the convention center as well as a townsplace suites on speer which i think has changed names. i would say the oxford is the best for the coors field rtd dia route if that was the plan.',happy
id13896,' i booked a week stay here for myself and my daughter mid april. we arrived late in the evening and fell into bed exhausted. unfortunately i didnt get much sleep that night between the street noise the early morning garbage trucks and the automated heating system which came on and turned the room into a sweltering hell. i was miserable and not looking forward to the rest of my stay. fortunately when i requested a quieter room there was one available for us. we ended up in a tinier room in the back which my daughter didnt like but which i appriciated due to my light sleeping habits. there was next to no natural light in the room which for some people might make getting ready for going out tricky but we checked our makeup in the hallway under the skylight so it was no big deal. the shared bathrooms were always very clean which we appreciated. sometimes other patrons using the facilities in the middle of the night jarred me out of my sleep but of course if youre not a light sleeper it probably wouldnt matter to you. the housekeeping service provided clean towels daily. the room didnt bother me as much as it did my daughter i never expected it to be large or light. i came to new york to spend time outside of my room and i liked coming home to our little room and taking a hot shower and getting into the comfy bed and sleeping in a quiet room. the staff were extremely helpful taking time to look through subway maps or on the internet when we needed information about anything. a button popped off my jacket before i was heading out the door and the deskperson located thread and a needle so i could do a quick repair. they ordered a car service for us to take us to the airport and were always available to answer any concerns. dragging heavy bags up and down two flights of stairs wasnt too easy for me but the person who greeted us the first night assisted me with my bags. if you are looking for very basic lodgings in a convienent neighborhood close to the subway etc. with friendly staff on a budget then this would be a great bet. i would stay again but i would bring earplugs!',not_happy
id13897,' this is a very comfortable luxury hotel with top grade staff who uniformly appear to be pleased you chose their hotel. we stayed on two consecutive weekends and the quality was identical. rooms are spacious and well appointed - although we were advised that floors - & - on which we stayed were newly refurbished so other floors may vary. location is good in that it is a -- minute walk ---- minute taxi to white house-capitol-smithsonian in one direction and a -- minute stroll in the other to the restaurants of georgetown. plentiful taxis available outside the hotel. i thoroughly recommend the fairmont.',happy
id13898,' my friend & i travelled to dc for the jon stewart rally at the end of october and had decided previously to stay the night in dc as we had never been before. i found the normandy hotel via trip advisor. the actual booking was smooth (via booking.com) & the price seemed a little steep which i assumed was due extra demand that weekend but in fact it was their normal price they hadnt raised the rates as a lot of hotels did. we arrived at the hotel very tired and hungry after the rally & were greeted very warmly by the staff offered a bottle of water & a hot towellete which i think is a nice touch. the room itself was brilliant we had - double beds which were extremely comfortable a nepresso machine a fridge with free bottled water big screen plasma. the room itself was really cosy and new decor. i personally loved the bathroom & the movement sensor lights in the bathroom was a great idea (which i have stolen the idea for my own place). we were hoping for room service but as its a boutique hotel they did not have it. we asked at reception for a recommendation for somewhere to eat but they suggested places a --min walk away which normally would of be fine but as we were so tired we wanted really local. the hotel is right at the top of the long street in dc that has restaurants etc so we just walked down a couple of blocks and picked one ourselves. upon checkout we were again offered a bottle of water for our sightseeing and that if we wanted any tours set up etc then we could. everytime we went to reception it was a different staff member but all were of high quality and attentive. there are only - reasons my friend and i couldnt rate this hotel as a -. the first is no room service but the main is its a little out of town. if you wanted to walk to downtown its a good --min walk and even to dupont circle metro its a good --min walk. if the hotel had been around dupont circle were the metro restaurants etc are then it definitely would be a - out of -. however i would still strongly recommend this place to anyone visiting dc and likes modern comfort at a good price.',happy
id13899,' wonderful service and friendly staff. valet service was a plus. all areas were very clean and neat. great location. excellent food in harry is and at breakfast buffet. evening cookies and milk were a fun treat.',happy
id13900,' my husbandson and i stayed - nights in this hotel. we had no problems with the staff. they were friendly. our room(---) faced the capitol. at night it looked beautiful. there was hairs on the bed and bathroom floor. the breakfast at the hotel was convient but a limited menu.the only resturant within walking distance is a mcdonalds. the hotel is pretty far west of the attractions. we did walk to them in the am but were sorry in the pm after walking through the attractions all day. we like to walk through towns to get a flavor of the city but were tired by the end of the day. we would stay there again but take a cab or public transportation to the attractions.',not_happy
id13901,' just returned from the most amazing and relaxing -- hours at the w. my husband and i were married here (on the rooftop beach ) a year ago. i could write a whole separate - star review for that experience too!! we checked in and were upgraded to our same huge corner room that we had on our wedding night... so special! they had left an ice bucket of champagne and fresh strawberries in our room for our arrival. the room was huge and immaculate and filled with all of the cute clever little things that the w is famous for. next we enjoyed the most amazing couples massage in our own private room that the spa had set up for us... with more complimentary champagne! we were having such a wonderful time at the w that we didnt even want to leave for dinner so we ate downstairs at the restaurant rice . the service decor and food were all outstanding. they even feature lots of gluten-free items on the menu for my gluten intolerant hubby! more free champagne was offered but this point we had to politely decline and they brought us a complimentary dessert instead. i cant say enough great things about this place. i was sad to leave but will be back for sure... hopefully i dont have to wait until our -nd anniversary! :)',happy
id13902,' had a wonderful view of the sound and the port ocean-going ships sea lions--plus a cozy fireplace. our room was delightful hour in the -- pier bar was lots of fun with brianna as our server. breakfast was a very good--i particularly liked the oatmeal. our server every morning was ali and she was great. we did not have a car so walked or took the hotel shuttle to lots of different attractions downtown. we would highly recommend the edgewater to others.',happy
id13903,' i won a -- hour trip to nyc for a foo fighters concert. the hotel was only used for about --- hours by us but in that time it seemed pretty nice. we were impressed by the atmosphere inside. it looked nice from the inside and not bad from the outside. for you starbucks people there is one next door. very convienant for lincoln center and city park. we went from florida and were able to see the leaves changing awesome. there is a sub station very near so nice too. beds were comfortable nice flat screen very dark unless you turned on a light my view sucked and looked into an alley- just like everyone says very small bathrooms. no fans in them and small rooms. shower head was updated and it even had and extra cleaning feature for the women... if you needed that. shampoo and conditer they gave smelled good according to my wife.',happy
id13904,' first the positives: the furnishings were nice and comfortable the fitness room was nice and the breakfast was fine. that said when we arrived there was no one to help us with our bags and we had to lug all of our luggage and car seats up to the second level to check in and then up to our room. more importantly our room (a studio suite) was tiny. with the pullout couch pulled out there barely was any room to walk. as a further example of how small and poorly designed the room was the bathroom door did not have enough swing area and would get stuck on the toilet when we tried to close it. this room would be fine for a person traveling solo but for a family of four forget it . . . and even the solo travel would likely get claustrophobic. bottom line -- overrated.',not_happy
id13905,' i checked into this dump last saturday with - friends - it was horrendous! the staff are the absolute rudest creatures i have ever come across! the hotel is in a seedy part of town - and is quite run down and dirty. the smell in the room was appalling! - we stayed - hours and then checked out and went to another hotel. alcatraz would have been cleaner than this dump and way more appealing!',not_happy
id13906,' the staff is friendly and the room is large for the price however the layout of the room is uncomfortable to say the least. the main bathroom with the toilet and shower is a very small space and to use the sink you have to leave that room and walk to the sink which is over a carpeted area - who knows what kind of mold can grow from that? as the front desk person said there isnt much to look at . on the subject of front desk attendants and staff in general there are very few of them and i didnt need much assistance but they were more than happy to help & i never encountered a bad attitude. i must mention that if i remember correctly the hotel is almost right across the street from a motel - & a supposedly rowdy bar. i didnt hear much noise from the outside and the walls seemed to be very good at keeping out noise. the pillows-beds are horrible absolutely the worst hotel beds ive ever slept on. i eventually had to just get rid of the pillow. there were also stains on the bedsheets. there are a total of two sinks & the second sink is in the mini bar area. the couch is a pullout bed but it was not comfortable and they ended up just sleeping on the couch itself. there is also a desk area with a powerful light there is ample lighting. the tv was huuuuge - (it swiveled by the way) but we never got to watch anything. the heater is awfully noisy and had to turn it off to get any sleep. the hotel grounds are pretty clean and has a pleasant decor. the breakfast buffet is pretty weak - i didnt enjoy the oatmeal but other people said it was the best theyve had at a hotel . the only utensils the hotel had were plastic spoons. all in all it has a okay value i couldnt have asked for much more from a -star hotel.',not_happy
id13907,' me and my friend have come to the states for the first time and picked this hotel after some research on the internet by chance. it was a lucky pick! the hotel is in walking distance to the empire state building -th avenue herald square madison square garden and if you like to walk you can be at times square or rockefeller center in about ----- minutes. the hotel has a concierge service in the entrance if you need some advice on how and where to start. there is a popular bar on the rooftop but we did not go there during our stay. we were pleasently suprised by the breakfast which was included in the price. you wont be disappointed. our room was quite big and they cleaned the room every day. la quinta inn has not the newest building but it is good enough. maybe the only thing i did not like too much was the smell from the neighbour korean restaurant. our hallway was smelling all the time like we were standing right inside the kitchen. but other than that we enjoyed our stay and we would definatley recommed this hotel.',happy
id13908,' we stayed there a year ago (i am just reviewing our trip photos and it reminded me that i need to input reviews for our --week cross-country trip). i researched a lot of places and the reviews pointed to cow hollow. yes we would stay there again no dispute. it wasnt a lovely hotel but it was standard as far as hotels are concerned. easy very easy to get to and close to everything that we wanted to see in our less than ---hr long stay in san fran. safe walking and parking was underground and supervised by staff. you check in just off the side of the parkage for guests. restaurants vary in the neighbourhood we arrived at sunset and it was safe enough to walk up and down the street to shop for a bite to eat. we walked - blocks up and back down and opted for the -- is-style place across the street. we would definately stay there again hopefully we will get back there again someday. i vote yes!',happy
id13909,' this place was officially the worst place i stayed. in fact i didnt stay. i had such a nightmare experience wtih the front desk that i got my bags and went to another hotel down the road. my boyfriend was charged a deposit of $--- w-out permission to authorize the charge. he is still waiting for the refund for a place we didnt even stay in. this place was horrific. dont stay here. it smelled. they were rude. they were careless. they dont have anything to offer. we ended up staying at the hotel triton for a bit less of the cost here. go there. they like people.',not_happy
id13910,' lousy experience and ruined vacation due to the unfriendly staff at the pickwick. had confirmed reservations and after arriving was told they overbooked the hotel. they basically said too bad and sent my family to another hotel which was in a terrible neighborhood - blocks away. the pickwick is surrounded by homeless people in the streets but the hotel i was sent to was in a crime ridden-homeless area. never will i go back to the pickwick and you should not either.',not_happy
id13911,' hotel was nice and clean. staff was very friendly. hotel thermostat is one of the best i have ever seen in a hotel. desired temp changes happened very quickly. bathroom clean and well lit. will come again when in san jose!!!',happy
id13912,' the hotel was only --% to -- % occupied when my wife and i were there. but it was an off time of the year just after thanksgiving. it is right on the cable car line and - blocks from union square. only two relatively minor complaints: -) hot water went from hot to ice cold twice for several minutes while i was in the shower on - of the - mornings; but my wife had no such problem. -) restaurant was practically empty and several items on menu were unavailable.',happy
id13913,' to begin it was supposta be a nice get together with my sister and her girls. i arrived first and opened the door......the carpet was dirty the sink was cracked everything was dusty and in the girls room the pullout sofa had stains all over it......not something a beautiful -- year old wants to sleep on. most of all i am upset with priceline for giving me this bargain!!!!',not_happy
id13914,' we switched to this hotel after cancelling our reservation at the cambridge hyatt. good quiet room great view good service.location is fine - overall would recommend it if you can get a good rate (weekends) but not a real luxury stay.',happy
id13915,' my stay at your hotel was great we enjoyed every minute. blake thorvaldsen and his staff were very professional. blake is a great asset to your company. his customer service was great and they all seem to always try to go above and beyond the customer needs.',happy
id13916,' i have stayed there a few times and each time it has been an excellent stay. i have recommended friends there and family also. me and my wife stay at the hotel when we want to have a weekend getaway from all the busyness lol. the rooms are warm and comfortable. i like how the hotel itself is going green. and for the location it is very quiet and relaxing. and the prices are just right and affordable you will definitely get your money worth at this hotel.',happy
id13917,' nice room. easy check in and check out. sport bar food was average but good and fast service with free wifi. there was also free wifi in the lobby. parking at the hotel is very expensive we talked to the front desk and got them to reduce the daily cost.',happy
id13918,' hotel was well located for the historic sites. staff were friendly and accommodated our early arrival. the room was ample sized but a little dated. breakfast was incredible-make your own waffles was a great idea. would highly recommend to others.',happy
id13919,' it is quiet reasonably priced relatively good service and convenient. my only - negative points are: a) breakfast is terrible - feels like a cheap motel - - for the price they should be able to put together a reasonable breakfast b) gym is tiny - - treadmill machines for hundreds of guests - somewhat a joke. otherwise a good business hotel',happy
id13920,' medical guests should be aware that the manager will suddenly and without warning need to take a block of rooms out of service . we are marriot rewards members and our reservation was cancelled with only a two day notice. this happened during an event at reliant stadium when rooms were going for a premium at the hotel. didnt seem to want or value returning medical guests. our main stay will be at another hotel in the future. older hotel that is being updated. fairly clean with a friendly courteous staff.',not_happy
id13921,' i stayed at this hotel because i was attending a meeting at the convention center. talk about how close it is - some of us stayed at the hotels near by but nothing was as close as this hotel. the staff - they were great. they had recommendations on where to go - which was a pleasure that they had real up to date knowledge on the area. they have a restaurant on site and the food was reasonable and good. i would stay at this hotel again in a heartbeat.',happy
id13922,' this was our anniversary trip one night in a king corner room overlooking the arena district. it was so nice the bed was not the most comfortable (kinda hard and lumpy) but the room was clean and decorated very modern with a great view. check out isnt until noon so it was nice to sleep in have room service for breakfast and rent a movie. i recommend a deals-special movies on the pay per view which are -.-- the newer ones are --.--. that is crazy for a pay per view. the staff is so nice and make you feel special. when you call for room service they call you by your name and get it to your room very quickly. the food on the other hand was not so great but it was still nice to have it in bed. the hotel is location is great for visiting the arena district. everything is in walking distance.',happy
id13923,' the hotel is indeed well place within a couple of minutes walk to columbus circle and central park. the rooftop lounge is quite nice because of the view but i do think the stafff could be more friendly. charging -- dollars a day for wifi acess is not very nice either but i guess this is commonplace in american hospitality. the room is quite small but comfortable. i`d say it is a no-frills hotel and has a reasonable value for money.',happy
id13924,' we stayed in boston at the lenox for five nights and found it to be a great hotel. it had a lovely feel with great decor and atmosphere. staff were pleasant and helpful. our room was small but very comfortable and quiet. the hotel is in a great spot close to lots of fabulous restaurants shops and many of boston is sights and tourist meeting points.',happy
id13925,' this was a very nice hotel. we spent a long weekend at the hyatt regency la jolla and were given a large clean tastefully decorated room. there is an olympic+ sized pool with attractive cabanas and towels are provided poolside. the staff and service were very good and the bed was comfortable. many of the reviews we read complain about the price of hotel parking but not all mention that there is plentiful street parking on both sides of the hotel. we never needed to park in the lot and we came and went multiple times each day for three days. if you have club access they serve a nice continental breakfast afternoon snacks and evening appetizers. the hotel is convenient to both i-- and i---- for access to san diego and is just a few minutes from the la jolla beaches. we would definately stay here again.',happy
id13926,' i stayed during conference week and paid $---+ - night for - nights. i saw a -.- rating so i figured theyd be decent. i was wrong. rooms are extremely small. they are not more than -- x -- and feel like a tomb. i am not claustrophobic but way too much furniture is cramped into the room. rooms should be worth absolutely no more than $----night. there are low-class delis and restaurants around hotel. the homeless wander everywhere and the general atmosphere is unsafe. the staff are the worst. they act as if they are doing you a favor. - i wanted to change my room for a better view. the front desk staff tried to talk me out of switching rooms! they acted as if i didnt know what side the bay view was and literally lied to me and told me that my current room had the best view. - they gave me the run-around about changing rooms telling me that they were always sold-up. i ran into a housekeeper who told me that was a lie and that - whole floors were vacant !!! - i tired to set up my wifi and had trouble. these folks tried to blame my pc. after i refused to have them install updates of my laptop i discovered they were wrong. they were giving out the wrong access code. - wifi is non-existent. my laptop states that i have full signal. this amounts to -- kb-sec.....pitiful....that is slower than dial up !!!!! do not stay here is you need wifi !',not_happy
id13927,' this was a good clean affordable older downtown san francisco hotel walking distance to union square park & the high end dept stores. our twin room was small but adequate. the beds & bedding were moderately comfortable but nothing special. there is no restaurant in the hotel but there are many cafes etc within walking distance. it is also walking distance to chinatown. on an anecdotal note i was surprised by the seemingly large homeless population in san francisco & there is some panhandling going on in the streets however i dont think it should reflect badly on the hotel. i noticed it in other areas of san francisco as well. in addition tour operators tell you to stay away from the tenderloin district at night. it is said to be dangerous with alot of crime.',happy
id13928,' this is not the best place for the price. there are plenty of good options available in the area. their main goal is how to make more money and not customer satisfaction. if the breakfast is over they make excuses saying the stuff is not delivered today. these are penny pinchers. service is aweful.',not_happy
id13929,' we booked the hotel after reading reviews on trip advisor. what a fantastic hotel. the staff were excellent a wealth of knowledge and always willing to give advice. the rooms although a little on the small side for a family of four were very comfortable (the beds were sooooo soft with lovely crisp white bedding) and the complimentary coffee sherry and newspapers were all added extras. we were pleased to find complimentary internet access and games in a room which pleased the teenagers and coffee and orange were served each morning. location could not have been easier. right on union square and a short walk from all main rail and bus networks. we had a fabulous time in san fran and would return to the same hotel if we ever came back. definately worth booking.',happy
id13930,' i have just returned from a - night stay at the warwick and can only say how impressed i was with everything from the greeting and help we received at the reception desk when we first arrived to the excellent service every time we used either the bar or restaurant. we were given the option of either king-sized or double room and although the view wasnt the best the room itself was greatspaciousclean and well presented. the location is without doubt one of the best in new york being only - block from some great shopping on -th avenue and only - minutes walk from both time square and central park. overall we have had a fantastic stay in new york and the warwick played a major part in this. i would definitely recommend this hotel to anybody who wants to visit new york.',happy
id13931,' room was basic no extras (shampoo hairdryer coffee etc.) but it was clean the staff was helpful and we had no complaints. the location is perfect close enough to walk to the attractions in hollywood but far enough off hollywood blvd to be away from street noise. we were wakened one night by a loud party in one of the rooms but it was soon stopped by the alert staff.',not_happy
id13932,' we were attending a wedding in nyc the day before thanksgiving and were extremely pleased with the hotel. first of all the location was perfect for our purposes e.g. the reception at tavern on the green and the rehearsal dinner. also we could walk --- blocks to the site of the inflation of the balloons which our - year old enjoyed. the neighborhood felt safe and had many restaurants and shops. the staff at the front desk was friendly and efficient. the one bedroom suite was clean and very spacious. the linens were clean. the bed comfortable. the handicapped accessible bathroom was newly renovated and easy to use for all (handicapped and otherwise). the in-room safe was most useful. the kitchen had full amenities and was very clean. considering that most restaurants will deliver the kitchen became an important feature. all of the other wedding guests enjoyed the hotel as well. no complaints as far as we know. i was surprised at the low room rate $---.---night for the - bedroom suite! we had stayed in the sheraton towers in the past and felt that hotel beacon was superior especially if you consider the price. we will definitely stay at this hotel again in future visits of which there will be many im sure.',happy
id13933,' location was exceptional by the river front. from check-in to check-out we were treated like we were the most important people there. the hotel was beautiful clean and shiny. we were greater by - cheerful reception people that welcomed us explained everything about the hotel and gave us a guitar for our room! when we entered our room it had a breath taking view of the river and skyline. our room was quite large with a king bed chair and work area. it was spotless and nicely decorated. the bath amenities were awesome and housekeeping was generous with them. the coffee maker is a kuerig with a nice selection of teas- coffees. it was in walking distance of most everything and the train was only - blocks. we are from sc and cant wait to return.',happy
id13934,' i truly enjoyed my experience. the hotel was in a wonderful location close to shopping! the staff was very pleasant and helpful. the front desk manager was very helpful assisting me with a package issue valet were super friendly and the pasta dish i had for dinner was delicious! should i be back in dallas i will be staying here again.',happy
id13935,' horrible experience. we booked our room two months in advance called to confirm a week ahead. called the day of as we were running late and were confirmed again and all was well. we had book a king-non-smoling for $---.-- per night ispecial rate. we arrived at --pm checked in only to find we had a murphy bed (double) and a room that reeked of smoke. as one of us is an asthamtic...this was unbelievable. we were told your confirmations are totally confimed and sorry this is all we have. we called two doors down and obtained a beautiful king-non-smoking at --- the cost at the ramada. we will never stay at a double tree again.',not_happy
id13936,' i had seen several reviews and talked to many people about where to stay in the capitol and this hotel was highly recommended. i have to say that everyone i talked to who raved about the holiday inn were right. this place was fantastic. if you have to stay in dc or just want to vacation there chose this place it is probably one of the best bargains for your travelling dollar youll ever see. clean comfortable and within walking distance of almost everything. you could pay less for somewhere farther out but sometimes more is much better! i rate the holiday inn as a must stay .',happy
id13937,' our very positive experience with hotel andra began before our arrival in seattle with the extremely helpful information provided by the concierge (lorraine). we received wonderful restaurant recommendations and information about museum exhibits theatre and pike place market. upon arrival we found our room to be comfortable and spotless. the bathroom was small but sleekly designed and well-appointed. the location of this hotel simply cant be beat. in spite of a late season bout of wild weather (uh-huh snow and wind in addition to rain!) we were still able to walk everywhere we wanted to go except the university of washington. we took the bus to uw (since i wanted my daughter to experience seattle public transportation) and once again hotel staff were extremely helpful. do not miss serious pies (which delivers to the hotel) or lola (made to order donuts were incredible!). will definitely return to this hotel. an excellent experience and great value!',happy
id13938,' this is a great hotel for the price. it is a safe neighborhood.',happy
id13939,' we booked a queen size room with shared bathroom as described on expedia.co.uk. when we arrived the room was far from what the example picture on the website showed! the bed felt smaller than our normal double bed at home and the room itself just about fitted the bed and our two open suitcase in. we had to shuffle past the bottom of the bed where a long table had our tv and towels on which we found rather awkward! the room itself was fairly clean although a dripping tap kept up awake - out of the - nights that we were there that slamming of doors by our neighbours and the infamous noisy air conditioning! the lift was extreemly slow took us quicker to get to the top of the empire state building than it did to get to the -th floor! to be fair the bathroom was pretty clean and the staff friendly and willing to help. we were in quite a nice area close to central park and underground. this is a great hotel if you are on a budget and if your not going to be in your room much anyway with seeing all the sights but dont expect what you see in the pictures as you may be disappointed!',not_happy
id13940,' i was stay one night and -days at dupont circle hotel! got help from hotel respection staff the way to iad and nice bar! i was stay one night and -days at dupont circle hotel! got help from hotel respection staff the way to iad and nice bar!',not_happy
id13941,' not glitzy but has everything you need. you are not going to be treated to a fancy restaurant or louge. however you will get what you expect from a hotel...clean rooms friendly staff decent breakfast buffet and walkable to weeks worth of entertainment. if and when i go back i will be staying there.',happy
id13942,' as an spg gold member i stayed at this hotel from the --th to the --th of december with ny family. i was astounded by the poor level of service as i had to take my own bags to my room. staff were extremely unhelpful. i noticed that the good reviews this hotel received were usually from people who had been upgraded. beware following their advice! the rooms are small especially if travelling with two younger children. there is no bath but then again i was aware of this when i booked. just a shower cabin. gilchrist and soames amenities that are nowhere similar to motlon brown or loccitane that you get at four seasons. the bathroom had an awful smell that was probably due to a blocked drain. once agian staff failed to address this. tea and coffee making facilities available upon request but ours leaked all over the floor. no spa. they triple charged for laundry and when i queried this the front desk made me stand at reception for -- minutes while they confirmed that i was being honest! what happened to trusting the customer? very poor standard of service if you are used to a - star establishment. you may be better off at the hyatt or marriott. even the westin - blocks away is better (i stayed at both). avoid being disappointed and give this place a wide berth. do not be fooled by cheap rates- it aint worth the trouble.',not_happy
id13943,' from check-in to check-out this hotel delivered. older hotel but one of the best maintained ive stayed in. great bed very clean great water pressure in shower nice little free buffet in the evening with snacks beer & wine provided. excellent location near airport & shopping. young lady that was at the front desk was so nice & efficient....several guests showed up to check in and were assuming that their rooms were reserved & pre-paid via emplyer. she handled a potentially volatile situation so well & had those big burley men purring like kittens in no time. i travel to san antonio several times a month for business & will definitely stay here again!',happy
id13944,' you have probably seen the other reviews and thought oh my god! sounds really bad . but it is really not that bad. i stayed here in october ----. i was with a group of people and it was chosen for me. that was okay. i stayed on the -rd floor. okay okay the decor isnt modern but it is not your house is it? if youre on a budget it is quite good. my room had a tv closet and en-suite bathroom. simple but practical. the room and bathroom were clean and there were little wrapped soaps in the bathroom which i thought was a nice touch. there was no coffee facilities in the room but who wants coffee in their room? really? i would rather go out in washington and have a coffee in a nice cafe. i would recommend this hotel if you are with a group of people or friends and you are on a budget. the location is really good. just a walk from the metro station and near the hard rock cafe. all in all i have stayed in better places but i was on a budget so i didnt mind.',happy
id13945,' i have stayed at the chelsea pines several times over the last few years and each time has been quite wonderful. the hotel is in a very cool location with a host of very pleasant bars and eateries nearby (and an apple store one block away...). rooms are spacious clean nicely furnished and most importantly for me very quiet. the breakfast bar is relaxed and always well stocked and as for the staff...i can honestly say ive never experienced such a warm and welcoming atmosphere. jay al daniel trey and all at chelsea pines go out of their way to make one is stay in manhattan a delightful one. highly recommended.',happy
id13946,' this is a very beautiful hotel in an amazing location. its so convenient for everything. the room was very spacious clean and relatively quiet considering where it is situated. the concierge went out of their way to help and really improved our stay. the only reason i am giving this hotel - stars instead of - is because of the doormen... it really is the worst door service ever. they didnt once open the door for us (even when i was wearing a wedding dress) preffering instead just to stand around chatting. they did get us a taxi on a couple of occasions but we found out from one of the drivers that the doormen take a tip from the taxi driver and then the taxi drivers add it on to your fair! replace the door staff and i think this could be the best hotel in ny.',happy
id13947,' a better than average hi with a very close proximity to all of fisherman is wharf. park the car at the hotel and everything is within walking distance. really good room service and the most extensive all you care to eat breakfast including fresh made waffles. a psuedo starbucks is locate in the lobby serving starbucks roast if you are into that.',happy
id13948,' our most recent trip to a palomar property proved once again that kimpton has the recipe for success! this particular palomar hotel has everything that you could be looking for in a place to stay: ultra friendly staff modern styling extremely clean well situated and comfortable beds!! the - free drink vouchers and the wine hour just adds to the enjoyment. the hotel is located near everything we wanted to visit and we would highly recommend this hotel if you are coming to visit philadelphia. the only negative aspect i saw was the $-- charge for overnight parking. pretty high but everything else made up for it ten-fold. great place thanks kimpton!',happy
id13949,' the hotel is very nice very good location. staff absolutely helpful and friendly. kitchen is excellent. and at the --th floor room ---- has the best view to the chatedral ever!',happy
id13950,' i wanted to like this hotel because my past experiences with doubletree have been good. and their chocolate chip cookies can sway me to forgive a lot of inconveniences. however there were more negatives with this hotel than positives. as many other reviewers have said the location is excellent. the doubletree is a short walk from beale st and from many wonderful restaurants and clubs. they also had nice flat screen tvs in the rooms. the hotel has free wifi but as i have learned this generally means bad wifi. no streaming videos on youtube with this wifi but it is adequate for checking email. other reviewers have said the beds are comfortable - but that was not my experience. the double beds were too small and hard. i am not sure why hotels even put double beds in rooms anymore. the halls of the hotel were kept very warm and the smell of cleaning products overwhelms the lobby and hallways. the fitness center is a joke - two treadmills one elliptical one bike and free weights. two mornings i got up at -:-- and had to wait for a treadmill and the third morning i gave up waiting. since memphis has one of the highest crime rates in the us i did not feel safe to run outside. this hotel should either expand their fitness center or work out a deal for guests with a local gym (although i didnt see any gyms around the hotel.). the air conditioning in the room was very loud and would sometimes wake me up at night when it came on. the ice machines were also unbelievably loud. there is a tgi fridays in this hotel and i thought it would be convenient for quick lunches but it wasnt. avoid tgi fridays if you only have an hour for lunch. the two days i ate there they took more than -- minutes to bring us our salads and sandwiches and offered no apologies. i do recommend the nearby flying fish for lunch and-or dinner. i would have to agree with the other reviewers who found the service at this hotel lacking. many of the staff were unfriendly and making guests happy does not appear to be a priority here. does management read the trip advisor reviews? this hotel could be a gem with some work.',not_happy
id13951,' one of my worst hotel experiences and i paid $--- for the privilege. i commute into the city every day. occasionally because of my schedule i decide to stay overnight in the city to save time and stress. i booked a room via a third-party reservation service (no complaints). the hotel is described as a ----’s building in an art deco design. it is but i think the rooms have not been remodeled since then. very strange room layouts and as other have said small rooms. again no real complaint. however when i arrived in the room the room seemed well maintained but worn. ok. however when i went to the bathroom and lifted the toilet seat the toilet had not been flushed after a prior use – and i am not saying the water color was not clear. i called the front desk who sent a maintenance man to the room with a plunger. he flushed the toilet and asked what my problem was since the toilet was working. i said that the room had obviously not been cleaned and could they send someone up to clean the room and the bathroom. his response the cleaning staff was off duty. i asked to change rooms but was told no rooms were available. i was grossed out from that point did not sleep much that night and checked out early in the morning to return to my office. the only good thing i can say is that check-in and check-out was effortless and the front desk did send someone to the room fairly quickly. i will never stay there again and am telling everyone i know about my experience.',not_happy
id13952,' the sheraton hotel is beautiful trendy and clean. what really set them apart from other hotels was the service you receive from the moment you pull up. everyone is great but i must say diane cheek sets the bar high! diane is professional always and goes above and beyond to make your stay at the sheraton top notch. she is timely she thinks outside the box and follows up and follows through to ensure all your needs are met when you ask questions or need assistance. diane cheek really wowed me and exceeded my expectations. she is a keeper and deserves raise! i truly mean this from the bottom of my heart. ~ mr. & mrs. kebe :-) we stayed here for - days over -th o july',happy
id13953,' the right price for what i needed in a hotel room an the right location for where i was going through out the two days i spent in denver close to many different dining an night life spots i have stayed here three other times an each time i have never been disappointed the right price for what you need',happy
id13954,' chicago can be a busy place in the summer especially with lollapalooza in town. i was fortunate to secure three rooms for three film directors who were in chicago filming a documentary. with long flights and lost luggage they were welcomed warmly by the front desk staff. once checked in they made their way to eno to relax and sample some fabulous wines. since i was helping host them i drove them both friday and saturday nights back to the hotel. the valet staff was so accomodating to me since i wanted to leave my car on busy michigan avenue and make sure they got settled. they were wonderful!! i highly recommend the intercontinental!!',happy
id13955,' overall was ok but beds were very very small..defin not queen n breakfast could have been much better. but great location',happy
id13956,' we recently stayed at the hilton san diego resort. as a hilton honor member we have enjoyed staying a various hiltons. before booking this hotel we had read many positive reviews on trip advisor. upon check we were given a room in the villa waterfront. the villa has two floors. as a warning for those that may need an elevator there are only stairs. outside our room and throughout the stair case was the strong smell of insect pesticide. on one of the evenings we saw a roach run across the bathroom floor. i could catch it fast enough. the buildings and the decor of the resort looks old and run down. the place almost had a feel more of a motel. a couple of years ago we stayed at the hilton resort on the big island of hawaii. now that is a real resort. the staff at this hilton was friendly. the pool would be the best part of the hotel. from the pool we could see the firework show from sea world. the parking was $-- per day. not sure why because there isnt any other real business nearby. the breakfast buffet was also disappointment. not many selections compared to the other hilton buffets weve been too. even though our breakfast voucher took off $-- dollars per person we still paid over $-- dollars after tip for a limited breakfast selection. after the first day we just ate in downtown.',not_happy
id13957,' my wife and i have been living overseas for about -- years and while on vacation in the u.s. we stayed at this hotel. every person we encountered on the staff were absolutely outstanding - and we received superior service. the room was immaculately maintained. the fitness and pool center was the best part of the stay as my wife and i love to exercise. the yoga classes were a plus. we will certainly return again.',happy
id13958,' yes the orchid suites is a bargain in hollywood! our family of - stayed in a - bedroom unit for - nites. the location is ideal for visiting hollywood and universal studios. keep in mind the hotel is old and we did not like the smell-- kind of old cigarette smell. the swimming pool is tiny and not heated while we were there. the pool was too cold to swim in. we had to wait -- minutes for our room to be ready at check-in even though i called two hours before arrival and we arrived in the early evening. the staff are for the most part very helpful. parking was in the underground garage was great with easy access to ---.',not_happy
id13959,' we have stayed at the ocean villa multiple times and will continue to do so in the future. we love the fact that we can walk to the beach in minutes and walk to downtown o.b. in less than -- minutes. the staff has always been nothing but great with us. the rooms are good sized and having a fridge is really nice for longer stays. it is nothing most would call fancy. but for a beach hotel it is the best place out there.',happy
id13960,' booked the best suite in this hotel for a special occasion it is an amazing hotel. we got the suite with the jacuzzi in the bathroom it is nicely decorated she loved the windows which you could site next to and just people watch it is located near the theater district so it is perfect for a night out at the theaters and a special surprise... ;)',happy
id13961,' the room was very clean and comfortable. hanging above the desk was a beautiful chandelier which gave the room a very nice touch. we had a room in the back of the building so there was absolutely no street noise. the bathroom was very clean and the in-room coffee was good. staff was friendly. there are many small restaurants coffee shops and a walgreens around the corner. very convenient! will come back.',happy
id13962,' we were celebrating our -- year anniversary upon finding this out gustavo at the front desk gave us a free bottle of wine. not only that they let us check in three hours early which really took a load off. location is amazing and it is very nice to have so much room. one more thing is the toiletries smell awesome!!!',happy
id13963,' my weeklong stay was acceptable with an appearance of some charm if you went looking for it. the marble stairway was very striking but not funtional. elevators were always waiting in the lobby. the weight room was locked when i tried to use it. i had a cause for concern if it was unlocked anyway as there is no security in this area. the goldfish bowl at the elevator landing was a friendly welcome home site. i am not a big tv watcher but need to stay in tune with the national news and weather reports before heading out. the national news was critical at time when the there was a national crisis unfolding daily. being without a working remote for the tv and also not being able to manually change the tv from the hotel movie order system to the regular channels for four days was a big inconvenience. i reported it four times. the last time i reported it the request to change rooms or hotels appeared to make a difference. the bed was luxurious as i will probably order the comforter. the bathroom was kept up but not cleaned efficiently. soap was not replaced during the week. no problem with the outside or hallway noise. excellent wakeup call service from the staff at -am. i was not able to answer the phone because i awoke earlier and was in the shower at the time of the call. a staff member came to my door and knocked to ensure i woke up. excellent friendly and helpful service from the vallet parking and front bellman. i would skip the restaurant as they messed up breakfast. this is not easy to mess up. waiter as in a rush but only had two tables to wait on. he was too busy to listen to my order but what he brought out was okay so i ate it. cloth napkins put lint all over my new dress. potatoe gallet was a grease sponge. eggs benedict was okay. the restaurant was very clean. this was a big difference from my former stays at the hyatt and hilton for the same price. free internet was nice. the room was very nicely decorated and included a large safe. i think the maintenance dept. and the bad breakfast put this hotel in a bad light for me. location: all good toward union square - not good to the west and south west.',not_happy
id13964,' me and my partner stayed at this property during the memorial day weekend ----. the hotel is located in the heart of korean town. i didnt take avantage of the free breakfast but the room was clean the bathroom was also above average. the hotel was in a good location just blocks from the train station(we took the train up from washington dc) and from times square and the theaters. the only negative was the internet didnt work . this hotel is a good value and great location. i will stay at this hotel again.',happy
id13965,' there was a bit of a hiccup with our room when we arrived - we had requested two queens and id called in the morning to ensure they wouldnt give away our room as i knew wed arrive late -- well they gave away our room :( so the first night i slept on a pull-out couch which was not comfortable. this was on the fifth floor and there was a bit of noise above us as the sixth floor has a terrace and people were moving furniture at one in the morning. the next day sue and the other girl on the check-out desk got us a new room on the -th floor and arranged to have our luggage moved there. from there on it was smooth sailing. staff really went out of their way to make us comfortable. on our last day we had a bit of time before our train so they held our luggage (for free) while we enjoyed the seaport. the weather was beautiful and the area is fantastic. nobody else mentioned this in their review but these rooms are huge for new york. yes the rooms are regular size for other cities but huge for new york. and clean which is a necessity.',happy
id13966,' my family and i spend several weekends a year in denver and we usually go to the grand hyatt. it is clean and service is good. we were disappointed to learn when we got there that the pool is closed it seems like something they should tell you before you book. we never use valet parking as it takes way too long to get your car back but there are self-park garages around. our room was great we had a nice stay anyway.',happy
id13967,' over priced. small bathroom but modernized upgraded ac but still rumbles like a truck. comfy bed and pillows. amenities few...good breakfast place across street...close to metro stop. -- minutes walk to most attractions by capitol smithsonian; -- minute walk to lincoln memorial. pick up-drop off by tour companies available.',happy
id13968,' i travel quite a bit and have stayed in a lot of hotels over the years (mostly for business). i took a chance on aloft because of the great reputation of the w hotel brand. while not a bad hotel it was an odd stay. it is clean and the staff was great. but the hotel itself was very strange. it was impossible to find and parking was horrible. dont expect to get in and out quick. the rooms are starkly decorated. if felt like a jail cell. there was almost an inch of room under the door so the noise in the hallways was crazy loud. there is no closet in the room just a small curtained-off area. the shower has one wall that is frosted glass which faces the rest of your room. what? i understand that aloft is not a traditional-type of hotel. it is chic. but they missed the mark. it feels more like a cheap imitation of ikea. it is also quite worn already. lastly there is no free breakfast - just a little store where you have to buy your breakfast items a la carte. id never stay here again. very noisy dark and just plain odd. i suppose the only good thing about it is that it is located in the center of downtown. so everything is walking-distance. and again no complaints about the staff or cleanliness. oh the bed was comfortable.',not_happy
id13969,' stayed for one night on june - ----. booked hotel with reward stay points. everything about the hotel itself was great - comfortable bed nice tv very clean and modern bathroom. only complaint is the valet parking....assuming they are partnered with the hotel because they operate for the theatre next door as well. we paid the -- dollars a night since we didnt have to pay for the hotel but i would recommend finding a self-park garage - even the one they use! we waited for -- minutes upon check-out for our car because apparently they didnt know in which spot they originally parked it in! although they were very nice but not too organized.',happy
id13970,' this hotel is not in austin but in cedar park. it is an easy ----- min ride to downtown which is fine if you are into sightseeing. if you are more interested in the nightlife than maybe this is not the place for you. the hotel itself is new clean and nicely designed. the room was very comfortable spacious and cozy. and it has all the extras: free breakfast fast wi-fi swimming pool etc. all combined with nice and efficient service. there is a target across the street and a wal-mart nearby in case you need something and a big enough variety of shops and restaurants just around the corner. on my personal quality-price scale i would give it a - since it was a bit expansive to what we usually pay. stayed three nights. would come again.',happy
id13971,' beautiful clean all the amenities. people could not have been nicer. - block off beale.',happy
id13972,' my wife and i recently stayed - nights at the watertown and were pleasantly surprised at the quality of not only our room (we stayed on the top floor on the south side of the building...highly recommended) but also the hotel as a whole. the facility was very clean and modern without being too stuffy and lifeless. big pros... -the complimentary bikes and free shuttle service...while we didnt take advantage of the shuttle we did use the bikes on the nearby burke-gilman trail. -better than average continental breakfast...not stellar but certainly good. -secure underground parking -location...close to most major attractions. and the views of downtown from the top floor on the south side of the building are fantastic. noticeable cons... -only one computer for the entire building for internet service...and it is located in an awkward place right alongside the front desk staff. no privacy whatsoever... -one washer and dryer for the entire building...plus it is a pay machine. this is inexcuseable...you can stay at any larkspur landing for less money and get more machines for free. they really need to consider an upgrade to more machines for the building and make it complimentary. -when we asked for a late checkout we were told the room we were in was needed immediately (on a sunday afternoon!)...it complicated our checkout process greatly not having that extra hour. despite the above complaints i would stay at the watertown again...the room was really wonderful and the staff were very accommodating for the most part. have a room with - or more computers for complimentary internet (like the larkspur landing)...and add more laundry machines...and you have yourself a top-notch hotel at a relatively affordable rate.',happy
id13973,' this was a super place and close to my function and great restaurant in hotel.. easy to get to and super nice room and great service in all areas.',happy
id13974,' my in-laws stayed here for a week while visiting us this hotel was the closest to our house with a reasonable weekly rate. the room was as expected small and pretty bare bones but reasonably clean and comfortable. at check in they said since we were getting the weekly rate housekeeping would only come -x per week so they had to go to the front desk for clean towels (not a big deal) but in a week housekeeping never did come to clean or change the linens. they went to the front desk to tell them and the staff offered to let them borrow a vacuum! all in all if you just want a place to sleep and arent going to spend a ton of time in the room the location is great. pool was nice as well.',not_happy
id13975,' as a couple whod been missing each other this was the perfect place to spend a long and lazy weekend. the suite was fantastic well appointed and decorated with good lighting and environment. certainly expensive but worth it for the experience. location is great and the staff were extreamly professional and friendly.',happy
id13976,' we stayed here as our first stop on honeymoon in june and it was a real treat! the area of pacific heights is just beautiful and the hotel itself was peaceful refined and atmospheric. if you want a quiet intimate setting a real feeling of old-style glamour then this is the place to stay. breakfasts were perfect and we really appreciated the glass of wine in the lounge after a busy day in the city. warning - its quite a walk into the main areas of the city and mostly uphill on the way back but for get away from it all honeymoon bliss it was perfect!',happy
id13977,' after meeting my son who has been backpacking around the world we travelled to the wilshire plaza for our first trip to la. we caught the super shuttle which cost $--usd + tip and arrived at the hotel and checked in. our room was on the -th floor and had a nice view it was clean and comfortable with two double beds. housekeeping of our room during our stay of - nights was great the housekeeper did an amazing job as my son is backpack was not exactly in one spot...we caught the metro everywhere and the station was across the road we also caught buses to santa monica and the bus stop was outside the hotel. we had various questions daily for the concierge brandon who was so helpful and polite and managed to book a few things for us and was a pleasure to have a chat with as we came and went. i decided to extend my stay for a late check out due to the late departure of my flight and this was no problem whatsovever. the coffee shop is managed by a lovely gentleman who makes the best coffee and serves up delicious looking cakes etc. we found the hotel to be very quite and is surrounded by fabulous restaurants for every budget as well as an internet cafe across the road.would definately stay here again and recommend to anyone.',happy
id13978,' i stayed at the doubletree for a seminar i was taking at the harvard business school as it was the recommended hotel. the service was great everyone was very helpful and friendly from the main desk to the cleaning staff; however the restaurant staff could use some work on their promptness.',happy
id13979,' from the moment we arrived tired and late we were overwelmed by the hotel and the wonderful staff. we were upgraded to a larger room with - bathrooms (a must if travelling with teenagers!) and a lounge. the staff were sooooo accommodating and helpful. the location is perfect (practically next door to the midtown nypd and - blocks to empire state) the breakfast at the hotel is fantastic but there is also a great diner around the corner. the subway is at the end of the block. because the hotel only opened in february everything is new modern and minimalistic. great bar downstairs. there is no room service but it is not missed with every food available within - blocks. we loved our new york experience because of the hotel.',happy
id13980,' ok i know its the same at all westin hotels but i thought by now that they would have figured out that charging for internet didnt make you classy it is just cheap. in ---- internet access is a basic amenity like water air conditioning or electricity. my other big beef was that my van with luggage rack (about - - ) is too tall for their underground garage. that is fine but the hotel basically told us oh well and casually pointed to a public lot a block and a half away. id expect that from a lower class chain but a chain that charges for internet access should at least be more helpful with parking. that said the room was clean and very comfortable. excellent tub-shower and they provided us with a roll-away for our - year old. there was a ton of hallway noise banging and screaming from around -:--am through -:--am.',not_happy
id13981,' last minute trip and arrived late. nearby hotels already booked (and pricey). made a call to hie on spencer and they delivered in a big way! the little things made the best impression - such as bottled water and a newspaper at no extra charge. i so appreciated being treated as a welcome friend and not as a victim of highway robbery!',happy
id13982,' renovations were well under way when we stayed at the hotel adagio but apart from only one lift working which could hold you up a bit our stay was perfect. the staff were very helpful and let us view several rooms when the first one wasnt suitable. we were on the --th floor and couldnt hear any noise - apart from a very loud neighbour! the others in our party were on the -rd fllor and could hear noise during the day - but who wants to be in their hotel room in sf during the day!!! the hotel was ideally situated to easily visit everything we wanted to see - a taxi to pier -- was only $- and all the shops on union square (-mins) and restaurants in chinatown (--mins)are within easy walking distance. we had a great stay and would stay there again- but dont listen to me make up your own mind and visit them.',happy
id13983,' the bristol hotel are a very friendly pet hotel.the staff was courteous and professional. the room was a decent size nice clean and comfortable.',happy
id13984,' room was so so. breakfast was reasonable. free courtsey shttle for - mile radius is a pure marketing gimmick in my unbiased opinion as traveller from florida for six nights stay at this hotel.the shuttle ride is subject to availability or should be scheduled according the convenience of the hotel staff or may not be available on sunday through tuesday after - p.m. due to slow business season . in other words all sort of excuses to avoid the courtsey shuttle facility to the customers. hotel is located in a odd area without reasonable restaurants nearby or transportation facility for the customers other than cab service. better to find another decent hotel for the money of average rate of $--- per night! i will not recommend this hotel to my relatives or friends.',not_happy
id13985,' great value for money. orig booked back in jan but checked rates again in june and got the same room for half the price! nice location - next door to tons of restaurants a shopping mall and ten min drive to down town la jolla. we asked for a midfloor room away from the dreaded ice machine and noisy evelator. the staff were very friendly - all went above and beyond what you would expect. our room was nicely appointed - microwave mini fridge super clean. housekeeping rushed over to bring extra`s when requested. breakfast was excellent. try to make it down prior to -am or expect to wait (school`s out so nothing new there?!). we chose to sit ouside on the patio which was nice. indoor pool was super - my kids met up with other`s in the pm and swam for hours. big hotel with an intimate friendly atmosphere. just two area`s that could be improved upon - evening snacks were limited - veggies or pizza silces (even at a cost) would have been appreciated. the onsite parking is $-- also one way - so lots of backing up to let others past. try down town la jolla on sunday - live music and a fun time. you can download directions to the local attractions in the hotels business office. we had great fun and look forward to visiting asap.',happy
id13986,' ok for adults that dont use the pool or sleep on the sofa bed! the hotel itself is nice and breakfast was ok. the booklet in the room states this is a heated pool not the water was freezing cold and deep end - - deep. i expected the pool to be on the small side since it was indoors. whirlpool was fairly warm but jets barely work and no bubbles. just a warm place to sit but very small. called desk to complain about coldness of pool. front desk employee did come to the pool quickly and apologized and said she would send maintenance. we were there for - hour and never saw a maintenance employee. pool was very cold the following day also and drainage problems. water was consistently running over the sides of the pool and water standing. the sofa sleeper mattress was not fit for humans to sleep on. no mattress pad in room only sheets and blanket for sofa sleeper. no mattress at all all springs with thin material over the springs. slept on the sofa because this trip was for my - granddaughters so i let them sleep on the beds. one of my granddaughters had an accident and i had a $---.-- extra charge on my bill. do they not use mattress protectors? i complained about the charge to no avail. had to go down to the desk to ask what the charge was for. this hotel would be fine for adults that dont use the pool area and dont mind paying for valet parking.',not_happy
id13987,' this was a great find. we had planned on staying - night but my husband is business got extended. we ended up staying a week and the staff couldnt have been friendlier or nicer especially the manager. we started out in a queen room and were moved to a larger king suite when we extended our reservation. both of the rooms were extremely nice - i wouldnt have a problem staying in either room again. in fact we are staying there again this week and really looking forward to it. their continental breakfast was abundant every morning - delicious muffins and pastries. there were many wonderful restaurants in the area. for italian i especially recommend filomena - - blocks over on wisconsin. it is affordable for lunch but quite pricey for dinner.',happy
id13988,' checked out of the ramada and then came back later that evening after deciding to stay another night. they asked if we wanted the same room sure! anyway on going into our room i immediately noticed that they did not change the sheets my red hair was on the pillowcase. then on closer inspection it looked like they had not changed the sheets for a very long time dust in the corners and pubic hair from different people. i was ill. when complaining the clerk was shocked but nothing was done and management was not to be found. lucky there were no bed bugs. disgusting and now i inspect closely and bring my own bedding to hotels.',not_happy
id13989,' i stayed at park -- the week of valentine is day in new york. i actually got snowed in and had to stay an extra night. park -- is perfect for someone looking for an inexpensive way to enjoy new york city. the rooms are super clean and look recently renovated. they are not the largest of rooms but i had a super comfy bed. the staff is wonderful and friendly. enjoy your stay...i am sure you wont be disappointed. and yes the location in the upper west side is great as well.',happy
id13990,' i stayed at the hyatt over memorial weekend. the hotel was beautiful!! check-in was pretty quick despite the large number of people checking in. the house keeping service was exceptional. i lost my purse within the first -- minutes of being there. of course i was frantic!! the housekeeping staff returned my purse...with everything in it. i was totally grateful to them. i thought the place was awesome. my only complaint is the location. it is not within walking distance of much. you have to take a shuttle city bus or taxi to get to the attractions. a bonus is that it is within walking distance of the lakefront which is gorgeous. it is close to the stadium and planetarium but you have to do a little walking. i liked the hotel but i would not stay there again simply because i like a hotel that is in the midst of everything. i love the hotel!! it is gorgeous and you couldnt ask for a better place. i highly recommend it to everyone except for the issue with location. also parking is $-- for up to -- hours and valet parking is $--. the city bus is -.----.-- i cant quite remember.',not_happy
id13991,' my family and i came in for an event at the fairgrounds. the staff was so friendly and helpful with finding things for the kids to do in the evenings after a long day at the grounds. they went out of their way to make us feel welcome. our room was fabulous. traveling with young kids cleanliness is very important to us the room was spot-less. breakfast was great with the make your own waffle station. they even had toppings for them which the kids loved. i will definitely reccommend this hotel.',happy
id13992,' the husband & i stayed there from sat to tue in early june. the location is great walking distance to a lot of attractions without all the noise & traffic. the hotel common areas could use a little freshening up; the couches & chairs in the lobby were starting to be stained and-or threadbare. the beds are great & was one of the main reasons we booked a sheraton. the one thing that started our stay on the wrong foot as our check-in: it took over --min to check-in and they would not take my starwood preferred number because i booked thru a consolidator (aka travel agent). i explain to the front desk that i did not expect to be credited the hotel room charge just any extra charges i may incur (parking was $---day!!! + internet connection $---day etc). he still did not want to put in my number. after a -hr flight i was not in the mood to argue so we let it go. keeping in mind that the hotel is a city hotel the room size was ok small if you compare it to resort type hotel rooms. there didnt seem to be enough staff for the guests all the staff we saw were always busy helping multiple people at the same time. the concierge was not very helpful; when we asked how to get to muir woods she just waved us to the pile of maps. when we go back to sf we will probably not stay at this hotel although they have the best hotel beds weve ever slept on.',not_happy
id13993,' just helped my mom celebrate her --th birthday in nyc. the doubletree suites was definitely the icing on the cake. the location was amazing. the suite was clean convenient and very comfortable. the front desk shocked my mom with a birthday cake surprise delivered to our room! manager elizabeth was behind that treat. chad personally helped me get my flight reservations made and printed in timely manner. he was extremely helpful - definitely went above and beyond the call of duty. it is very easy to recommend this establishment.',happy
id13994,' stayed here over a long weekend and had a great time. two blocks from the art institute walking distance from many of the great sites to take in in chicago. i highly recommend this hotel. i have stayed in other hilton hotels and the staff is always genuinely friendly and helpful. i am very with them.',happy
id13995,' the hotel was nice clean and quiet. the location was even nicer; being attached to a shopping mall gives a person (especially one staying alone) many options for eating and shopping without having to travel far.',happy
id13996,' spent christmas ---- staying at this hilton garden inn. found it to be in a great location about a block and a half from empire state building. across the street from macy is and herald square short walk or subway trip on the nqr or w to times square. very affordable especially for the holidays. friendly and helpful staff. rooms are small but it is manhattan and not like we spent a lot of time in the room anyway. good hotel id stay again.',happy
id13997,' indeed hotel -- is cheap. and because of all the raving reviews here i booked it for me and my friend to stay for four nights. immediately when we entered we noticed the smell of cigarets. in every hallway there are many ashtrays inviting people to smoke. im not fussy but find it very strange that no one else would notice this horrible smell. the third night we could not sleep because our neighbours had the a-c on all night which caused a factory-like noise in our room. the reason they used the a-c was because the heating system had been turned on and is in no way controllable by the guests. so the only way to make your room not so hot is turning on the a-c. not very eco-friendly and terribly noisy. when we asked for another room because of the noise the staff member would sigh and sigh until he finally said: well ok but the other room will probably be just as bad. say what???? cheap yes neigbourhood fine recommendable no.',not_happy
id13998,' back home in scotland after a - night stay in ny. we chose this hotel based on reviews on this site and we were not let down. we were assigned a room on the -th floor with an immediate apology that if we wanted one higher we could move for the remaining nights of our stay. we opted to do this and the result was a --th floor view of the -th july fireworks over the east river. we had a junior suite and this had all the room we needed and more. granted the bathroom is on the small side but it was good enough. the staff were helpful when required making arrangements for holding our luggage and arranging a car to the airport on the day of our departure. i have no hestitation of recommending this hotel assuming that you have read the facilities and made sure it meets your needs.',happy
id13999,' we stayed at the hotel for memorial day weekend and it was great. we booked the manager special and was able to get - free drinks and some food the nights we were there. the best was the continental breakfast on each floor. absolutely amazing !!! dual shower heads and avadia products in the room too.. room service comes from harry caray is italian steakhouse from across the street. parking is $-- per day valet no matter how many times you come and go. but you can walk everywhere so we didnt use our car the entire weekend.',happy
id14000,' lovely property great room (big!) loved the rooftop club area. convenient location right off union square.',happy
id14001,' clean functional right in the middle of the village. other than that nothing memorable. price was decent ($---) for small hotel in nyc at this time.',happy
id14002,' the only thing good about hyatt is its location which is really central. check in takes forever and the reception area looks like a crowded train station all the times. i was accompanying my husband who was in ny for work. we were booked for - nights by his office. we requested for a corner or at least a sunny room but were told hotel is totally sold out. our room was small and dark overlooking a back alley surrounded by tall buildings so absolutely no light and quite claustrophobic. service is pathetic. one example: my husband had forgotten to pack his shaving razor and called the house keeping. they promised to send right away. it never came. we called again after waiting for twenty minutes. someone called karen picked up and promised to send. sorry to say that my husband had to leave for office without shaving as he got so delayed just waiting for it to come! this is preposterous. finally he got it from the shop outside on his way back from office. similarly the room has coffee-tea maker but no milk satchel or creamer is provided. when we asked for it the house keeping sent some coffee powder after -- minutes. is it expected that everyone has to drink only black coffee or tea without any milk? it is impossible to think that this is grand hyatt we are talking about!',not_happy
id14003,' hotel is across the road from penn station so is ideal if you are flying i n from newark airport. asked for quiet room as had read pevious reviews about noisy rooms. room was quiet and had been nicely refurbished though small it was quite adequate. ate in the nile restaurant and it was very good but be aware that the bottle of water in the middle of the table will cost you seven dollars.',happy
id14004,' this was our second spring break stay at the pointe hilton squaw peak and i have to say our first trip seemed perfect so expectations were high. ill start with what was great... the room set up is ideal for a family of four with kids that are able to share the pull-out sofa (which by the way was the most comfortable pull-out bed ive ever laid on!). we bought breakfast basics and utilized the mini-fridge. i recommend bringing a few plastic bowls a cutting board and small knife from home and youre all set. the river ranch water park is so fun for the kids. the activities they have scheduled for the kids happen every few hours and our kids loved it. the mini-golf course was super fun as well. the overall set-up and location of this hotel is pretty ideal if you ask me. youre close to so many things and we even did a great hike right from the resort. here is what brought some disappointment... the front desk staff was less than stellar every time we dealt with them. after trying to get into our room for five minutes (no keys worked) i went down to the front desk to ask for help which wasnt close by and was informed that we were told the wrong room number. oops. no apology. no im sorry for the inconvenience or anything. i wasnt looking for any sort of freebie but just a general recognition for the inconvenience this caused... not to mention the people we totally freaked out by trying over and over again to get into their room! the river ranch as fun as it is was so crowded it was hard to relax. come prepared to play the game if you come for spring break.... i.e. get up early to get chairs. the rr opened at -:-- a.m. and i went over at -:-- a.m. (after hearing that you had to get their early to get chairs). i was the --th person in line. seriously. it was ridiculous but the alternative was to not have chairs there. there are signs that say you must have someone stay with your reserved chairs at all times but that was absolutely not the case. it also said no outside food or drink allowed and yet everyone had snacks. this totally wasnt a problem for me but it became a problem when my -- year old daughter who went back to the room to get a box of crackers to bring back to snack on was turned away at the entrance. someone told her she couldnt bring in outside food and she had to walk all the way back to the room to return the crackers. this made us pretty upset considering everywhere you look there are people eating outside snacks making pb & j is drinking coffees from starbucks etc. really? youre going to pick on a little kid who doesnt know to hide her outside food when she walks in? ridiculous. the food we did purchase that same day for lunch from the poolside menu was borderline unedible. we are not usually picky people. were generally just so happy to be on vacation that not much bothers us but there was enough issues on this trip that i doubt well return to this location. we possibly could have had a random experience but service is everything these days. it doesnt go unnoticed by our family. still... this is a great place to go with kids but have your expectations low as far as crowds go at spring break.',not_happy
id14005,' i was in phoenix for a full week of conventions and was delighted to find budget lodge downtown. i chose it because it was quite economical while an easy and safe ---minute walk from the convention center. i would definitely stay here next time im in phoenix also! from the moment i arrived manager dan patel was friendly and helpful. i didnt have a great deal of interaction with the staff because i was out long hours each day but the interactions i did have were all very pleasant. the room and bathroom are kept clean comfortable and in good condition. of course economical lodgings can only afford to offer so much. here though the room had a bar for hanging clothes and a shelf above it there were no drawers. and the free breakfast has quite small selection of sweet rolls a fruit juice and coffee and only a very small corner of space beside the door to the parking lot is allotted to it. but there is a mcdonalds - blocks away if the breakfast here is not what you want some mornings. this hotel is an amazing value clean friendly and close to the convention center asu downtown businesses and city government buildings. and it is only a four block walk from the light rail stop that provides access to or from the airport for $-.--.',happy
id14006,' we thoroughly enjoyed our - nights here at this lovely boutique hotel...and didn’t want to leave. we moved to a sister hotel - hotel giraffe (only to accommodate an extra guest) and it was well below the standard of the casablanca. the welcome was exceptional. nice touch with the letter from management. the staff are extremely friendly accommodating and professional. we stayed at five hotels during our trip and the staff at casablanca were a country mile ahead of any other place we stayed. the bed was comfortable and the pillows were divine! the wine and cheese is a fantastic way to recoup before heading out for the evening. it’s a great location right on times square but no issues with noise. the no.- rating is well deserved. we would definitely stay here again.',happy
id14007,' my wife and i stayed here in august ---- for our -nd wedding anniversary and could not have chosen a better romantic spot. beautiful restored classic our room a deluxe victorian was well worth the premium room charge and was very large with a fireplace luxurious king bed (reminded me of the westin heavenly bed) sony wega flat panel tv beautiful antique furniture and fixtures etc. i booked on expedia for $--- the lowest rate i found. outstanding classic service at the door desk and throughout. you leave your key and the front desk when you leave and pick it up on return a classic touch. free internet access computers and printer in the second floor stairwell made checking email handy. they have a courtesy car available and will take you in town if you need it. did not use the spa next door but other guests reported it was top notch. bartender in the ultra-classic cruise room martini bar was a true gem and an artist behind the bar. mckormick is seafood restaurant was wonderful as was il fornaio next door. one block to the --th street mall (free shuttle bus) and short distance to union station coors field etc. should i need to stay in downtown denver again i would certainly stay at the oxford.',happy
id14008,' we stayed two nights in a city view room overlooking the front entrance. whilst we didnt have the glorious views of the bay like my sister is room it was beautiful to see seattle lit up at night. the room was surprisingly large with two (small) double beds. it made for a rather cosy couple of nights. the bathroom was modern and well finished. the hotel is a mix between a lodge cabin and a metal and glass. the combination works surprisngly well. they have made full use of the view of the bay. we ate only breakfast at the hotel and the eggs bebendict were superb. you have to ask for a children is menu - as it is not offered automatically and is a fraction of the cost of the adult menu. there was a wedding going on on one of the evenings so a good evening to go down the pier walk and make our way to the crab house. superb service there and the crab legs were amazing. the hotel staff were polite and efficient - and would be to stay there again. enjoy.',happy
id14009,' we stayed here because we flew into detroit metro at -:-- am and didnt want to go a long distance to an off-site hotel. however since we flew into the north terminal and the hotel is in the mcnamara terminal we still had to take a shuttle and we waited a long time outside in the dark before it arrived. i had called the westin earlier in the day to tell them wed be checking in after -:-- am and the person said shed hold the double room. however when we finally got to the hotel she said the only room left was a king-sized room and she could send a roll-away bed. we had two kids and two adults so this wasnt enough. we asked for two roll-aways but both beds wouldnt fit so we ended up having one kid sleep on the couch. there was a huge gross stain on the comforter of the king bed. it was alarming and unacceptable for such a hotel. some of the furniture was worn more than youd expect for a fancy place like this seemed to be from the lobby. the room was quiet and generally well appointed. wi-fi room service and the minibar were way out of our price range but we could live without these as we were leaving at -:-- am the next day.',not_happy
id14010,' i stayed in this hotel for business and it is certainly at the high end of ritz carltons based on where this hotel company has gone with tired properties over the past few years. this was one of the best i have stayed in with gorgeous rooms and great workout facilities as well. additionally i had both breakfast and dinner in the restaurant and they were fantastic very pricey but delicious food with great service.',happy
id14011,' just spent a night at hotel mela in new york is theater district. great location. rooms are small (although we were offered a complimentary upgrade..without asking). bed was very comfortable. tvs were small. only complaint other than small rooms (but then again the price more than made up for small rooms) was the flickering lights from times square. we were on the --th floor and the flickering lights were slightly annoying. lower floor wight have been better.',happy
id14012,' the magic castle hotel was all that it was built up to be on tripadvisor. make a reservation here and enjoy your vacation. the location in hollywood is terrific. you can walk to the hollywood and highland center the chinese theatre the kodak theatre hollywood walk of fame etc. for this part of town their price is more affordable than most and you get your money is worth in space. we reserved a one-bedroom suite and it included a living room with a pull-out sofa a dining area a full kitchen patio with table and chairs small bathroom and a separate bedroom with a king bed. one sign of their excellent customer service was that they had already placed a rollaway in the living room for my son before we arrived. the room had almost more closet space than my own house! the morning breakfast was adequate with offerings of delicious scones and assorted pastries yogurt fresh fruit cereal and milk juices and coffee. our children enjoyed the heated swimming pool in the courtyard. the room itself needed some updating. the telephones furnishings (bed and dresser sofa bed) and the bathroom were very outdated. the a-c in the bedroom also was not sufficient to cool the room. my in-laws had a studio room which was more updated than ours and they were quite pleased with my choice of hotels! we loved this hotel and would stay here in a heartbeat if ever in la again. why? because of the wonderful staff and excellent customer service! the staff were all very customer-friendly. service with a smile must be their motto. when we checked in late on a thursday evening they offered us an orange soda spritzer in champagne glasses to welcome us to the magic castle hotel. they gave us a menu of snacks (incl. sodas bottled water candy and chips) available free any time of day (we took full advantage of these throughout our stay). they offered us popsicles as we lounged by the pool. they lent us free dvd is for viewing. they also printed out information on a world premiere happening on hollywood boulevard. by far the nicest touch was the birthday cake and balloons they had for my mother-in-law in her room when we checked in on her birthday. their covered parking is very secure and we took advantage of the added bonus of entrance to the magic castle for saturday brunch. that is a must do as well!!! thank you magic castle hotel and staff for a wonderful stay!!!',happy
id14013,' we stayed for a week in late october. a lovely well-refurbished old chicago ---storey building but sadly the --th floor bar-lounge was undergoing refurbishment. the room was a double double and was very spacious and comfortable but could have done with more storage for three people. the shower room was excellent. the staff were incredibly professional and pleasant. brilliant location next to the casino club the john hancock center and the mag mile one way and lake michigan the other. the restaurant and bar are not part of the hotel - you cant charge to your room - but theyre both high-end and very nice. room service is not cheap but the quality is good.',happy
id14014,' my husband and i were traveling on business to new york city and decided to try the palace hotel for a change of pace. we usually stay at the essex house or the plaza when we go to new york but we were meeting some colleagues in another part of town this time so we chose the palace and it was very nice. the standard rooms are a little small but in new york that is not so surprising. the beds were super comfortable (no bed bugs here!) the bath rooms were a good size and well appointed and the staff was friendly and helpful. we availed ourselves of the spa services which were excellent too. the food at the hotel was very nice and their gilt bar is so opulent and a great place to people watch with cocktails and bar snacks. there are excellent restaurants all around you (steakhouses italian chinese japanese and a little falafel place across the street where you can get inexpenive snacks and bottled water from the friendly proprietor and his family!) and you are right across the street from the historic st. patrick is cathedral which we managed to find time to pay a visit to this trip. there is also a good deal of shopping along -th avenue so you are in a good location here. we would stay at the palace hotel again!',happy
id14015,' the location of the hotel is really great very close to union square and public transport. the rooms are on the smaller side by american standard in our first room there was no ac or fan and couldnt have the window open as there was a lot of nose from buildings next door. the staff were very helpful and friendly and moved us to another room which was better. breakfast was ok only pastires and toast could have done with some ceral or cooked food. overall a lovely little hotel with excellent customer service i would stay again.',not_happy
id14016,' very clean hotel. check-in and check-out was so quick. quick trip on the hotel shuttle with courteous driver form the airport. centrally located to all the shopping and eating you could want.',happy
id14017,' this hotel is located right on the freedom trail and is within walking distance of fanueil hall and the waterfront. rooms were clean and comfortable but not large. i felt this was the best bargain in this part of town. would definitely stay here again. my only regret is that i did not get to try the boston creme pie (it was invented at this hotel way back when!) parking is by valet only and is not cheap. if you will be using your car frequently it might be an inconvenience.',happy
id14018,' stayed six nights in a superior queen room. room was nicely appointed and spacious especially for a new york city hotel. location was right across from the --th street subway station just a few blocks from hudson river park and four blocks from central park. the staff was exceptionally nice and accomodating. a few very minor concerns the bed was very firm the elevator was slow and the hallways were not airconditioned.',happy
id14019,' i like this hotel & stay here each time i visit memphis. it is clean service is great and i have no problem sleeping. however the location isnt the greatest next to the highway. the only problem i have is the price seems to continue to rise.',happy
id14020,' my husband and i recently stayed at the hotel drisco for the third year in a row. as usual it was perfect. marti cant be nicer and worked hard to get us into quince for our wedding anniversary. we love the location in pacific heights. we love to walk down to the palace of the fine arts for exercise in the morning and then come back and have the fabulous breakfast at the hotel. my only regret is that we dont stay longer but we are always on our way up to the wine country. i am so that we found this hotel and i recommend it to everyone. hopefully ill still be able to get a reservation.',happy
id14021,' the staff at hotel frank are extremely helpful; they will bend over backwards to help and offer advice. our room was beautifully decorated in an art deco style. the location is fabulous with shops bars trams buses and trains a stone is throw away.',happy
id14022,' i enjoyed my stay at this hotel. we had a room with an amazing view of the chicago river. really the location couldnt have been much better: short walk to michigan avenue the ticket booth-pier for the chicago architecture foundation river cruises and a number of iconic restaurants. the bedroom itself was very clean (and free of bedbugs which alas is really all that one should be hoping for these days); the lounge and lower-level restaurant served very good food (at very hotel prices). and there is a mini starbucks in the lounge which made me slightly giddy (same hotel prices). the only downside was the bathroom which is showing some signs of wear and tear and which unfortunately came complete with someone else is hairs. (only on the wall and in the sink thankfully!) still make no mistake: i recommend this hotel. hairs happen; hopefully housekeeping was just having an off day.',happy
id14023,' stayed for three nights --th --th --th september. got the room using points. worked out well. it is conveniently located and we liked the wharf area plenty of interesting things to see especially at night the area is buzzing with people and you walk right out onto the street. the room i thought was good we didnt get one of the balcony rooms the room actually looked directly into a car park but you could see the tower and city skyscrappers. overall it met our needs and was comfortable. parking is expensive $-- per night but convenient. we ate breakfast at ihop next door for two days which was good and then walked to pat is cafe which was excellent on the third day.',happy
id14024,' this hotel is in a perfect location spent one night here before i moved onto a works conference. it is opposite pier -- and all of fishermans wharf. took -- minutes in a cab to union square and market street. the only downside was that my room on -nd floor had a view of a car park. that was a shame seen as some of the rooms have the golden gate and fishermans wharf as a view.',happy
id14025,' this trendy friendly clean hotel near time square has a futuristic-mission control type atmosphere. the rooms give you the feeling that you have traveled into the future. the bed is a couch when you enter but with remote control it glides into a comfy bed. the views are terrific. the outdoor terrace bar lounge is worth every $ you spend. the complimentary muffins and free coffee in the galley are a bonus. i cant wait to go back.... sandy from wisconsin',happy
id14026,' my husband recently attended a conference in downtown washington dc. the event hotel was rediculously expensive to stay in so we looked for hotels which were close to the meeting site. we chose the comfort inn downtown and were dellighted with our stay. the location was perfect - close to his meeting site and within walking distance to many great restauants the smithsonian and the memorials. we did not need a cab or car for the entire - days. our room was updated and very comfortable. breakfast and internet were included in the room fee. the staff was pleasant and very helpful. we will definately stay here again. jenny hunter',happy
id14027,' great value for the price. while the rooms are somewhat smaller than one might expect it is the little things that count - especially when we are all trying to save a buck or two in this economy. given the location the room itself was the cheapest i had found. the rooms were clean and cozy comfortable. now for the extras...let is start with the unlimited free bottled water and then add the free wi-fi service on top of that. these days other hotels are charging $-- for internet and $- for each bottle of water. it all adds up. the staff were very friendly and helpful. there are several fast food and sit down restaurants nearby. the hotel is located right off of the orange and brown lines. again saving you money in the end.',happy
id14028,' we stayed here even though we had a rental car because we wanted to see downtown philadelphia is museums and also get the feel of downtown. the sonesta is an older high rise property with large rooms. the staff was very friendly and steered us to reasonably priced parking ($-- per night instead of the hotel is at $--). the neighborhood is great.',happy
id14029,' dont let them put you in room ---!! if you do it is like sleeping next to the screeching of the naz-ghoul is from lord of the rings all night due to some big infernal metal machine just outside your door. otherwise mostly a normal place to stay.',not_happy
id14030,' very friendly and helpful staff. especially roy. please note that while hotel is on the river it is not wheelchair accessible to the river; however staff was very helpful in finding and giving directions to wheelchair accessible location to river front. parking is an issue at the hotel. while they charge $-- per night it is not a secure lot. at least one car was broken into while we were there. this is apparently an ongoing issue. while the hotel does not own the lot if they are going to charge to use it seems that they should be able to hire security to address the safety issue. over all we will definately stay here again.',happy
id14031,' days inn chicago lies within the northerly suburbs surrounding chicago is city centre. the property itself may appear slightly dilapidated to some however it provides considerably comfortable and homely accommodations. it is at this hotel that i have quite possibly had some of the best sleep that i have ever had (albeit with earplugs in). to begin with i was allocated a room on the hotel is front facing the very noisy diversey pkwy. shortly after arriving to my generously sized room i called the front desk to be relocated to a quieter room. unfortunately there were none available in my room type and i was asked to wait to the following day for a room change. this was quickly arranged the following morning and i was moved to a very quiet interior facing room although the room itself was considerably smaller. this did not bother me in the slightest. i might add that i was perfectly able to sleep regardless of the street noise as i had an unfortunate experience from my prior hotel whereby i was unable to sleep all night. in addition i was wearing earplugs. the new room was very much the same. well equipped comfortable and most importantly much quieter; although it was considerably smaller. the room provides adequate amenities and is very clean. the bathroom is quite small however it is perfectly adequate. the television is an older cathode ray style set (crt) but it works and the air conditioning unit is also of older style and did not appear to cool the room down in the slightest. the rooms also feature an in-room safe which is always a positive. the complimentary breakfast is plentiful and well presented. food items include but are not limited to cereals doughnuts croissants freshly made waffles bagels muffins coffee and freshly squeezed orange juice. a vending machine for snacks and drinks is available in a room adjoining the front desk in addition to clothe washing appliances: all for a very minimal fee. there were very few negatives to my stay. the first was the fact that my room was very noisy. this was soon rectified. the rooms and their furnishing is could do with a modern update although they are quite comfortable and adequate as is. i was never able to take a shower as the hot water would flow sporadically. i was required to take a bath each and every time as the water temperature was never stable. the complimentary in-room coffee and condiments were only refilled occasionally. at one time i was required to call to arrange for some sugar and milk substitute to be brought to my room however this request was fulfilled immediately. the property features no restaurant facilities although it is a stone is throw from multiple restaurants many of which are quite good! there is also no room service spa or swimming pool. no gym lies within the hotel however guests are offered complimentary access to a gym nearby. days inn chicago is not an upscale hotel so the fact that it is lacking these services should be expected. i will also add that i did not feel it was in the best location for my needs. to reach the city the most appropriate avenue is via the train line which is a -- minute walk from the property. if wishing to visit lincoln park or lincoln park zoo it is approximately a -- minute walk. it is in a very suitable location for lincoln park but not if wishing to frequent the city. otherwise days inn chicago offers a comfortable homely atmosphere for all guests. it is by no means a classy or luxurious hotel but it certainly does the job and it does it well.',not_happy
id14032,' i had to spend a few weeks in la and this was more convenient than renting accomodation. we negotiated a very good deal with the hotel staff upon arrival and did not book online. i have found this to be a better way to get lower rates. based upon this recommendation a few other friends did the same and were always able to get lower rates than online - unless it was a holiday weekend. the rooms are spacious clean with useful amneties for extended stay. the closet was adequate there was a table and a couple of chairs a mini-bar microwave coffee-maker iron and hair dryer. the staff are generally very accomodating but one of the cleaning ladies was extremely rude banging heavily on the door for room service. if you are using public transport this is very convenient. it is right next to the subway station and there are plenty of buses around. we used public transport for some time and rented a car for a while and the free parking was great. there is a ralph is right across the road which was great for food and groceries. lots of other stores such as t-mobile cvs ross mcdonald is subway starbucks... etc are also very close so it was very convenient. there is an atm machine right outside the motel which is convenient if you get stuck for cash.',not_happy
id14033,' stayed - nights over the -th of july weekend. room bed towels and extra is great! advise that when booking a room ask not to be located near the maid is closet in the morning and during turndown service they were very loud (talking and letting the door close on it is own). listening to a door slam -- times in a half in hour is not my idea of relaxing. restraunt was ok i would spend the money on the many other great places to eat. but for a comfy well maintained room and great service the stay was worth the price.',happy
id14034,' i travel to sf on business frequently and i choose this location for the nicer bedding dark window coverings and aveda bath products. my two complaints are that the staff has been consistently rude upon check in and the room service menu is substandard. great location if you are in town on business.',not_happy
id14035,' ill be honest we stayed - nights for --- aud a night as that was the deal the -th become --- so we stayed the next - elsewhere. however my wide and i wouldve been to stay here the entire - days. what more do you want great location in the west no unnecessary waiting round at check in nice gym clean spacious rooms. seriously for the right price it is a winner. the lobby is huge smart cafe starbucks a nyc feel that most ppl want... walking distance to the hudson river and bleaker st and main soho shopping district. trust me on this one.',happy
id14036,' opening out to the riverwalk and the river center on one side and the convention center on the other you are in the perfect location for all that san antonio has to offer. walk to the alamo dine on the riverwalk or just relax around the hotel pool. shop at convenient department and specialty stores right outside your door. only downside is expensive parking but to be expected at prime locations. staff are exceptional...what ive learned to expect at marriott.',happy
id14037,' having loved the mandarin in miami i highly anticipated my stay here. the location is great. it is walking distance from the lenfant plaza subway station if you dont want to take a cab. i lived in dc suburb long time ago so i still remember my way around. after having indulged myself in trump chicago spa i couldnt wait to check out the mandarin spa. but i didnt leave work until --pm so by the time i got to the hotel the spa already closed. it closes at -pm. trump is closed at --. anyway i thought to check it out in the morning. as my cab pulled up to the main entrance no one came to help me with my luggage no one opened the door no one smiled nor said hello welcome to the mandarin blah blah . not that im a diva or anything i was exhausted and i couldnt care less. but this is a mandarin not a super -. there should be a minimum standard. ive had better experience at sheraton. the lobby was dark the reception girl was cold with very tight smile and behaved distant. drastic contrast to trump is high energy and we are here to make your stay memorable attitude. im not a big fan of mr. trump but as much as i hate to admit his hotels trumped all others. my room is a standard sized room with dark wood furniture and relatively low lighting. i set my camera at night setting to make the picture brighter. one lamp didnt work. room was clean but housekeeping is bed making skill was a bit lousy. there are stains on the day bed and the bed is headboard. tv doesnt turn. my window faced the mall & railway tracks. the l shaped hotel has - sides - court yard highway & tidal basin mall & railway tracks. hard to pick which one is better... it was pretty dark so i tried my best taking a nice picture of the mall from my window. then i walked out to take a picture of the capitol hill. it was beautiful. i then wandered around the basement - where all the conference rooms are. i was pleasantly surprised to find a yamaha piano sitting in a corner quietly. i practiced for - hours. i slept well - i usually do. the bed was comfortable. i didnt hear too much noise other than the a-c fan. the room could be very dry. the hotel felt a bit dated over all even though it was of ---- vintage i think. in the morning i checked out the spa there are sauna room & steam room & a funky shower near the hot tub. very nice spa as well but i had a -am train to catch. spa staff wasnt too friendly either. at checkout i encountered yet another clerk who doesnt smile. she didnt have any makeup on so she looked sick. some girls dont need makeup but this lady sure needs some to make her look alive. anyway. overall i was so disappointed. i miss the mandarin in miami. im puzzled how this one could have been qualified as a mandarin.',not_happy
id14038,' had a great one nite stop-overairport bus top class every -- minsroom good breakfast all you could needwould stay again.',happy
id14039,' stayed here for business meeting. only - blocks or so from penn station--an easy walk. we had an interior room and it was quiet. great bed! staff were all very nice. liked the good-sized shower. i thought the room was very dark especially the entrance to the room and the closet--one tiny lightbulb for both. it has a very small closet--maybe - wide. the closet had a safe but it was near the floor and the closet was so dark i had a hard time setting it. they were having a problem with the elevators (one of three was not working) and during busy times the wait became very inconvenient. the staff were present and facilitated things as they were able. small lobby. no ice buckets-ice or make-up mirrors. if i could get a good rate again i would return.',happy
id14040,' i stayed here for a business trip and expected a worn out hotel with very basic accommodations! was very pleasantly surprised to find the best hilton garden hotel i have ever stayed in. the lobby was big and bright with a big atrium set up for breakfast and dinner. there was actually full service bar in the open lobby area which is very unusual for this type of hotel. the staff was very friendly and helpful. the rooms were in excellent condition and were quiet and comfortable. the bed also had a feature i have never seen at a hotel before. you could adjust the firmness of the bed by rotating a dial! they served a great breakfast and had free internet. i would highly recommend this hotel to anyone staying on the south side of indy.',happy
id14041,' we enjoyed our say at the fairmont copley plaza. check in was efficient and the staff were helpful in recommending places to eat and things to do during our stay. the hotel is within walking distance of boston common (with the start of the freedom trail) as well as being close to good restaurants bus connections and the shopping at the prudential centre. we didn’t eat at the hotel (either breakfast or dinner) and therefore whilst we can not comment on the food in the newly renovated oak room the room looked amazing. we opted for a room with a view over copley square and enjoyed looking out every morning at the goings on – especially on farmers market day the room we had was a decent size and the bathroom was readily clean. what i did find surprising was that there was no full length mirror in the room (all rooms have been recently renovated). our only issue was trying to successfully ask the bell team to help with our bags on checkout. after - calls and being placed on hold we gave up and moved our bags ourselves. joe the bellman who saw us doing this was horrified and was totally embarrassed. it wasn’t his fault but there was obviously a communication breakdown somewhere in the process. we are fairmont president club members and whilst this won’t deter us from booking wither this or another fairmont in the future it was not the best fairmont experience we’ve had. boston was a great city we did the bus tours aquarium freedom trail sunset harbour cruise as well as going to harvard for a stroll and spending time in the parks. we would recommend this as a great city break.',happy
id14042,' i really enjoyed staying at this hotel. we were able to check in early when we got there. we ended up getting their special cookies at check-in as well as free breakfast since we were hilton gold honors members. our room was on the -th floor and it was nice and big with a great view of the skyline. i found the service to be excellent and the location was really close to everything. we thought it would be loud because it is right outside the ne medical center but we heard no outside noises the whole time we were there. also there is an orange line stop right next to the hotel which was so convenient for my boyfriend and i. it was also very close walking distance to boston common lots of restaurants and shopping. i would definitely stay here again.',happy
id14043,' all the previous posts scared me but on my wednesday night stay i had a nice time in the room and found no problems. the front desk clerk was friendly and helpful the hand towels in my bathroom were folded in a shape of a sea shell which gave me confidence that someone cared about cleaning the bathroom the bed sheets were properly folded and there were more enough pillows to make me comfortable. our room #--- was located in the main building overlooking the south denver skyline. the elevator and entering the room had a funky smell but it wasn’t unpleasant but would suggest bring your own air fresher. i’m looking forward to a return visit.',happy
id14044,' inside each of the hotel is --- guest rooms — offering at least --- square feet of space — guests can cozy up in lush comfort. deep hues of chocolate cranberry and lime fill the spaces offset by dark woods and modern furnishings including zebra wood headboards ---inch plasma televisions ipod docking stations and telephone butlers . for the full review visit http:--www.roadandtravel.com-hotelsresorts------mgm-grand-detroit.htm.',happy
id14045,' we stayed - nights at this hotel. on arrival we booked in quickly and staff were very friendly and helpful. our rooms were clean and although the view was of a wall (i had expected this from reading reviews) the room was quiet being away from the street. the hotel is just a few minutes walk to fishermans wharf which was ideal. we had breakfast in the pescadore restaurant next to the hotel - the food and waiters were excellent. we attended the wine reception one evening which was fabulous. next day just around the corner from the hotel was the cable cars which again makes this place ideally situated. the complimentary tea-coffee in the morning was also a nice touch. i would certainly recommend this hotel. it may not be luxury but the location and staff make up for it.',happy
id14046,' nice hotel but between my room (----) and next room are door in the wall so i hear every signle word from other room. i do not reccommed this room but hotel is generally very good.',happy
id14047,' good hotel if you manage to get a decent rate what is not always the case (it might be priced as a -* hotel). location if not perfect is convenient as close by - subway lines. rooms are of decent size and have adequate closets drawers and desk. hsi is free and works pefectly well. nice and helpful employees. minor issues : elevators might be slow packed with service carts (as there is no service elevators) lobby sofa and chairs could be renewed: they are really worn.',happy
id14048,' i had always been eager to stay at a kimpton hotel the marketing and the hype always makes these hotels sound so wonderful. the vintage park was a disappointment. the room was tiny. i barely had room for my few pieces of luggage and the bed was about -- inches from the wall. the bathroom was equally tiny with a very small sink-vanity area. there was mold in the grout in the shower. see picture. the view was non-existent as the first - floors of the hotel face a wall which is about - or - feet away from the one small window. the small window and the proximity of the wall meant almost no natural light in the room. there was a crude mural of a vineyard on the wall a poor attempt to hide the fact that the only thing you can see out the window is a wall. see picture. i complained about the size of the room and the fact that the room faced a wall. the desk clerk agreed that she knew the room was very small. she told me that on my next visit i should book a more expensive room which is larger and does not face a wall. the room i was in was over $--- per night! i would expect better for this rate and for a hotel that markets itself as a premium property. i advised the desk clerk that i would not consider paying an even higher rate to stay at this property on my next visit to seattle. the only positives were the loccitane bath products and the bed linens which did seem nice. overall i was very disappointed and would not recommend this hotel to anyone unless they could get it for under $--- per night.',not_happy
id14049,' the rooms are great. new hotel. very nice beds. however the location is horrible. it is about - blocks from the alamo but in the opposite direction. it is near a couple of homeless shelters run down properties and numerous police patrols. the main parking lot is under the freeway! signs are posted everywhere to lock your doors and remove any belongings from your cars. the hotel charges $-- for parking per day for this!! google earth the address and select street view to confirm. i wish i had. there is a nearby trolley stop. i would not feel safe walking to the hotel at night. i have been to san antoino numerous times and have stayed downtown each time. there are much better locations for a family to stay.',not_happy
id14050,' the service and room at this laqunita were second to none. i could have stayed somewhere much more expensive but chose this one because i was traveling to an area of dallas that i had never been to. the staff were unfailingly kind in not only my room placement but also gave me complete and accurate driving directions to my final destination enabling me to get where i was going without having to fight dallas moring traffic. it was an altogether super satisfying stay and i would reccommend this laquinta to anyone. their kindness to an over -- year old woman traveling alone made me feel like they really cared about not only my safety but my feeling of being safe.',happy
id14051,' this hotel was surprisingly nice for the price. the room was clean a bit worn and less costly furnishings - carpet than pricier places but the bed was comfortable for my wife (not easy to please) the small desk was adequate for my laptop cell phones and some papers. the lobby was clean well maintained and bright. breakfast was waffles and an assortment of bread toast cereal etc. front desk staff were polite and helpful too. competitive with a hampton inn for a much lower price. ive travelled for business so know what various brands offer. we came down for an appointment at the mayo clinic. the drive was < -- min at rush hour.',happy
id14052,' stayed here for three nights recently (may ----) with the primary purpose of seeing baseball at camden yards. a bit of a hike to the ballpark but definitely within walking distance. closeby is the inner harbor activities shopping water taxis to all around bmore restaurants and little italy. the hotel was clean not super crowded and the front desk was courteous. i checked in early and by the time i returned my checked baggage was waiting in my room. this is my second time at the hotel and ill definitely stay again. make sure you try miss shirley is cafe across the street for bfast. very yummy.',happy
id14053,' if you are unfamiliar with chicago and driving to the hotel you will need to be a detective to actually find the hotel on wabash. it will take you several trips around downtown chicago to find it. cool building and ok lobby. not very welcoming or warm feeling. nice lady at check in. the rooms while large are about the darkest and gloomiest i have ever seen. the couches are in dark greys and the lighting is very poor. nice large bathroom and the bed was great and spacious. i would recommend this hotel if you want to be in a safe downtown hotel and want to be a good location. wonderful proximity to millenium park and shopping downtown. i also got a very good rate online so if you are a bargain traveler you can get good rates here. when i go to chicago again i would not stay at this hotel.',not_happy
id14054,' august ------ positive: the warm cookies as a welcome token was nice and really good. the location was great and close to the historical attraction (-- minutes walk to boston common) negatives: the hall to your room was so tightly close and unorganized that you tend to go the wrong way to your room or to the elevator. their business center that was available to the guest i found completely horrible. their was one old fashion computer a printera broken down fax machine and a table( do they really think that the amount of guest they get per day are able to share one not so good computer? i think not)plus you had to pay -.-- a day for wi-fi connection. the fitness center and pool was not even the hotel owned. the guests had to go to the ymca ( that was next door)and share with their customers. the front desk had no courtesy or were not as helpful with the information we need for our stay. now this is the worst part the parking was $--.-- a day.it kinda hard when you wanted to go touring to see historic place still knowing you had to pay for hotel parking fee and when you were out and about had to feed the parking meter too. the day we had to checkout the hotel house keeping were knocking on our door at -:--am when checkout was at --:--pm that was ridiculous. in the end it was so horrible that instead of staying there for -days we stayed their for one night and left the next morning. this hotel is perfect for business occasion but not for a family couple or just a regular vacation.',not_happy
id14055,' we stayed at casablanca for - nights late aug ---- for our first ever holiday visit to new york & were more than pleased with our choice of hotel. the location is excellent being just -- metres from times square itself so it was perfectly situated within easy walking distance for everything we wanted including the start-finish of the hop on hop off tours broadway shows central park rockefeller centre subways etc etc. room was quiet & noise was never a factor we think due to sound proofing in the windows. the staff were all so nice & friendly without being in your face & there to assist if needed service was always of a very high standard. the fruit salad included in the breakfast bar was divine & the selection of bagels yoghurts cereals pastries etc were very tasty & filling. we really enjoyed the late afternoon complimentary wine & cheeses which were a lovely way to wind down after a long day out & allowed us to gain a second wind to venture out again at night. the room was clean & fairly spacious & sufficient for our needs. the sicilian red orange extracts face & body cleanser (bath soap) supplied was magic & the icing on the cake for our wonderful stay. thanks so much john & staff. g & m',happy
id14056,' stopped here to crash for a night on a cross county trip. walked in and got a rate of $--- which i gladly paid after stopping at - other hotels which only had smoking rooms. the room i was given was blissfully comfortable and clean. front desk staff was very helpful and friendly and the small restaurant made me a quick bite despite technically being closed. ate breakfast on my way out as well and the food was pretty good! parking was ample and well lit. i parked right near a side door and was able to walk almost directly from my car to the elevator. parking was safe too as my car was loaded down with stuff for a cross-country move and wasnt touched.',happy
id14057,' ive heard of flea bag hotels.......the only good thing i can say about this one is that i didnt see roaches carry my room mate away. to begin with isnt false advertising illegal? the room advertised on the website (which is the same as in their brochure) must belong to the owners of the hotel because the two rooms we booked had twin beds with bedspreads that looked to be my grandmothers bed spread - heck the beds themselves were old enough to be my grandmothers. totally different from the room in the picture. the curtains were old and didnt close all the way the tv was old and snowy the room was the size of a postage stamp the bathroom so grody that we were afraid to take showers. we risked it anyhow and beware - if you drop your soap youll have to exit the shower in order to pick it up it is so small. the towels if you can call them that were no larger than a hand towel and as thin as a paper towel and felt like sandpaper. i wouldnt recommend this motel to anyone!',not_happy
id14058,' recently stayed at the westin on business and was very disappointed. everything had a fee no free wi-fi yes thats right there was a service charge for wi-fi...$- for pool access $- for workout room access. ive never stayed at a hotel where these services were not complimentary. i mean come on at $--- a night these things should be standard. parking was $-- per day which i thought was a little extreme but im sure that that is the same everywhere else. when i arrived in my room there was a large stain on my top sheet of my heavenly bed . it looked like a bloodstain that had been run through the wash. had to call and get that changed out. then the next morning while taking my shower my washcloth had a huge hole in it. staff was only friendly when i was in my business attire . if i had changed to shorts for the evening the staff did not acknowledge my existence. when i was carrying bags out to the vehicle they didnt even get the door! eventhough - of them were standing around. i would not recommend staying here and i will not be staying at any other westin in the future!',not_happy
id14059,' had decided on this hotel due to location and previous reviews. i agree with previous raters that the hotel was much quieter than i expected to be. when we arrived they had upgraded us to a room with a patio area right off the pool and spa- we were concerned it would be noisy from the pool-spa but it wasnt at all and you also couldnt hear any road noise from the busy road in front of the hotel. gave a good nights sleep from the sound perspective. bedding and towels were clean so no concern there. the hair dryer didnt work; we forgot to mention until we checked out; but the front desk employee apologized twice about it during our check out. had a clean fridge and mini microwave in the room. when we turned the air on in the room it gave off a moldy smell that was pretty icky but fortunately we had a visit during an unusually cool june and could leave the sliding back door open without any problem. they were great about extra towels when we needed them and i saw several times during the visit a maintenance person on the grounds actively working on keeping things up to standard. (including applying touch up paint to a chair repainting a door pruning landscape) so its obvious they were working to keep the place up kept. breakfast was basic- waffles hard boiled eggs coffee muffin-danish prepackaged cheerios-raisin bran-rice krispies apples. basic but we went by the whole foods a block away (also a farmers market across the street) and bought some fresh berries to go on the waffles (yum!). with the price after taxes (in cali- ouch!) for ----night it was better than some in the area.',happy
id14060,' we stayed at this hotel only one night because we needed to be close to our rental car pickup the following day. fox rental car is right across the street. they have the best rates in la for a car. it ended up being a very nice place. very kitchie with catus outside of each room. it was a very busy hotel. it was clean older but well kept up. you will have to walk up stairs to the rooms. no elevators. we happened to placed in the far back area of the hotel. it took a bit to figure out where our room was and to haul our - pieces of luggage up the stairs. i felt it was a great deal for the money and if i was just touring la i would consider staying there. i think it is a popular stopping off point for most travelers. the breakfast was simply bagels and danishes. which was fine with us but if you were staying there longer you might want to visit the denny is which is right next door. i thought it was a great value for the money. the staff were also very polite and nice.',happy
id14061,' i recently stayed at this marriott to attend a business conference. my first impression of the room was that it was clean but run down and dingy. this place is definitely in need of a makeover. over the course of two days i had to switch rooms - times due to ant-flea infestations. that is right i said fleas. this hotel does allow pets. in the end i ended up leaving - days early because i refused to sleep with the bugs. overall i was not impressed with the hotel or san antonio in general. definitely not what i would have expected of a marriott they should be ashamed of themselves. pros: right on the riverwalk and close to the alamo and other area attractions. the hotel manager refunded two nights of my - night stay because of the issues with the bugs. cons: dingy outdated and bug infested. not very handicap accessible. if not renovated this place is in for a rude awakening when the new hyatt opens closer to the convention center.',not_happy
id14062,' i travel to new york city quite frequently so i have had a chance to stay in a few different hotels. i always look by price first then i come to this website to read the reviews & view the pictures. i stumbled upon this place quite by accident - and i must say i was extremely pleased by reading the reviews to find a great well known hotel at a fair price close to the theatre district penn station shopping & times square. i paid $--- a night for a king bed (which is considerably nice compared to the other prices i came across for the area). upon arrival i was greeted by a very courteous front desk who asked me if i preferred two doubles (i signed up for the king because that was all that was avaiable online - so being offered the doubles was quite nice!). the lobby was small but nicely decorated. complimentary coffee & tea all day long but it wasnt from carafes sitting there all day - they had a lovely machine that dispensed the tea & coffee fresh. nice well stocked mini store was available too & not too expensive for new york. good security arriving back at night - they asked to see the room key & did so politely. rooms were very good sized - lots of room. beds were amazingly soft & stocked with abt - pillows each. linens were fresh & clean & soft. all things i love because i am a very uneasy hotel person - i cringe at the slightest bit of poor housekeeping but in the bedroom area i was quite comfortable. great job there. now keep in mind that i am extremely squeamish when it comes to hotel bathrooms & i kept this for last - i have to have a bathroom that feels practically new & this wasnt the case. it was clean - dont get me wrong but im just used to bathrooms that ive stayed in other hotels in new york & they have been completely done in glossy tiles to have that fresh & new feel. to me i feel having these tiles gives me a cleaner feeling than wallpaper & while the wallpaper in the bathroom was for the most part clean i would have preferred it done in tile - floor to wall to feel comfortable. plus the sink top had chips in it & that was a little unappealing to me too. also the ceiling above the tub looked to have what i thought was mold on the white ceiling (i tried not to think abt it as i showered) - & this grayish patches on the white wasnt just a little it was quite a bit in my opinion. there was also a mini frig under the sink in the bathroom which is nice to have but my water would be frozen solid in the morning & i couldnt find any way to turn it down - plus a little unappealing having the fridge down under the sink by the toilet. the floor had like paver colored tiles that were quite dated & the grout didnt have that new feeling. also when drying our hair in the morning we blew a fuse & half the room lost power. called the front desk twice to have fixed - very nice man quickly got on it the second time & followed up with a call to make sure it was on. if they update these bathrooms this hotel no doubt will be higher on the list of hotels than #- - it truly is a nice friendly affodable convenient hotel. i will go back.',happy
id14063,' we are staying here for - nights in a one bed room suite (upstairs). after all the reviews here we were a bit worried and had double booked the last - nights just in case. after one night here we cancelled the other hotel. the pool does have a grimey line just above the water but the water itself is refreshing and weve seen the staff clean the filter and pour chlorine in. there are some dry leaves in the garden but hey this is california in july. there are squirrels and humming birds. the room is clean enough - you get black feet if barefoot on the balcony. the sheets and towels are crisp and clean. we get service every day - they change the towels even if we dont put them on the floor. the utensils plates glasses etc in the kitchen were clean and the fridge+freezer seem rather new. the suite has a high ceiling and feels spaceous. tv works fine. we had a clogged sink in the kitchen which they came and fixed right away. with graumann is chinese - block away free parking and cooking possibilities id say this place is well worth the money. there may be other rooms with poorer quality but ours is very ok.',not_happy
id14064,' to sum up our stay it was all perfect :-) very easy check in-check out secure quiet very clean rooms comfortable beds wifi and a whole foods right below! my wife and i reserved a suite for our wedding weekend and blocked some rooms for our guests. the staff was very professional courteous and sincerely concerned with the satisfaction of our stay. upon arrival to our suite the management sent up a complimentary bottle of champagne and chocolates. most of my guests were from nyc and this was their first time in seattle. they were all floored by not only the kindness of the staff but how they put so much effort into every detail of their work. all staff was very knowledgable about the surrounding area and took their time when giving directions. thanks to the staff at the pan pacific our wedding weekend was perfect and many of my friends plan to return there when they come back to seattle.',happy
id14065,' we stayed - nights december -- – -- ----. got a fabulous flight-hotel deal via expedia. we flew in-out of la guardia. the cab ride to the hotel was an hour as we got stuck in grid locked traffic as soon as we crossed the manhattan bridge. if arriving via la guardia or jfk highly recommend crossing into nyc via the queensboro bridge crossing the city midtown and down -th avenue and having the cab drop you at the corner of watts. this is the reverse route we took from the hotel back to the airport when we caught a cab on -th avenue which took us half the time and half the price as on the way to the hotel. the hotel is situated between -th and -th avenues and is a minute walk to either. watts is a one way street to the holland tunnel and is often jammed with traffic. we stayed in room ---- which is a corner room facing north. we had a fabulous view of the empire state building and the chrysler building. outside our window was an old water tower great soho architecture and we enjoyed watching the car wash on -th avenue. the room was very quiet and we slept soundly throughout our stay. the trump soho is just north and the soho grand is just south. the room was very well appointed: comfy king size bed with nice linens and comforter; large wardrobe with plenty of drawers and space to hang our clothes; a safe large enough to fit a lap top; iron and ironing board; wall mounted flat screen tv; clock radio; a desk with an office chair and desk lamp; free internet which was easy to connect and fast; modern washroom with a large shower stall waterpik shower head a toto toilet with variable flush blow dryer and good supply of towels; and there was a single cup coffee maker and supplies. housekeeping did a great job keeping the room clean and well supplied. we never had to wait long for the elevator even though the hotel was ---% booked. the included breakfast was a pleasant surprise. lots of hot and cold options including healthy. cold cereals fresh fruit fruit salad hard boiled eggs yogurt muffins danishes bagels bread and english muffins jams peanut butter cream cheese and instant oatmeal. hot selections changed daily including omelettes sausages bacon hash browns and there was make your own waffles with syrup. coffee was very good and was available at all hours as well as tea and juice. there was cream -% milk and skim milk available. breakfast was usually busy but we never had a problem finding a seat. people should not be afraid to share a table – just ask. the location of the his was fabulous. a - minute walk to the ----- line which accessed the entire city. a short - minute walk east and you are in the heart of soho. a short walk north and you are in greenwich village south and you are on canal street and into tribeca. a little further north and you are in union square south and you are in lower manhattan east and you are in lower east side and east village. a great spot for those who enjoy exploring on foot. needless to say lots of restaurants and bars within walking distance. loved that the his was in a less touristy part of town. could not imagine stepping out the front door each time to the chaos of times square. when making our reservation we requested a quiet upper floor room away from the elevator-ice machine and noted we required a fridge. i called to confirm our reservation - days prior to arrival and ensured our requests were on file. we were given a room exactly as requested and a fridge was delivered just after arrival. upon check out we stored our luggage (no charge) and returned several hours later to pick it up. the staff while extremely busy were always pleasant. we would definitely stay at the his again and would recommend to friends. a great hotel which made our visit very pleasant.',happy
id14066,' pro is very nice staff except dining room staff; allowed early check-in; would call for transportation; held baggage after check-out until ready to depart for airport; internet reception was good room service-dinner was very good bed was comfortable. con is -. bad neighborhood (staff advised not to walk after dark) -. no bench-seats out front to wait for taxi is - transportation -. not convenient to downtown convention center as stated when i called - have to take a taxi or light rail. light rail quite far from hotel even though staff stated it wasnt far after i arrived. nothing located closeby - within safe walking distance for meals shopping etc. -. restaurant only open for breakfast and dinner. bad part of town and no place close-safe to walk to eat. -. king rooms do not have a bath tub. -. hot water not hot barely warm. -. maid service even with tip was less than desirable. coffee cups-single drinking glass in room never washed-exchanged for clean. one cup had a distinctive chip in it so it was easy to tell they were not changing them out. didnt clean coffee pot either. -. only use vip taxi service. long wait for taxi ----- minutes and fees were much higher than the other companies i contacted on my own for transportation to same destinations. must have a contract or get a commission from the company. -. breakfast dining staff acted inconvenienced when arrived for breakfast -- minutes before closing tried to discourage usage. (staff were boxing up food for what i believe was for personal use as they were putting it in disposable containers) staff made comments such as do you have a coupon when i answered no they attempted to discourage me again by saying the breakfast was $--.-- and they were in the process of putting it away. toaster had been shut off etc. again it was -- minutes before the scheduled closing. --. very small pool hard to call it a pool. just enough of one to say they had one. --. very small work-out area. again just enough equip. to say they had one. would have given it a - but the staff were nice. almost felt sorry for them having to work in such a hotel because they were nice people. im not sure how they received the higher ratings unless it was just based solely on the staff being nice.',not_happy
id14067,' as starwood preferred member soon to reach gold status i was very disappointed in my recent stay at the sheraton suites philadelphia airport. even though i was the only one waiting at the front desk for check-in the two employees kept talking and carrying on like no one was there. when i was finally helped all i was asked was for my credit card. no one welcome me verified how many nights i was staying etc. i was handed my keys and that was it. the starwood preferred floor suites were certainly very adequate and spacious but my customer service woes were only beginning. the service at the restaurant was extremely slow even though the food was ok. in trying to get minimal service from employees i felt that i was not even there. the workout room was very small and with limited old equipment. on my second day i did not get a new bag of qtips even though i had gone through the whole bag the day before. on a positive note room service was good. i truly felt like no one cared that i was staying at this hotel and paying top dollar as a business traveler. i filled the customer service card with detailed problems about my visit but i have not heard from anyone at all. everywhere at the hotel they advertise a warranty about if something is not perfect they will make it right. certainly my visit was less than perfect and i have a hunch it will never be made right. one more thing: any hotel that gives letters to their guests with rules concerning excessive noise and bans on transports of alcohol is not a place where i want to stay.',not_happy
id14068,' so i attempted on many occasions to contact a few individuals who have their personal or rental units featured on tripadvisor. the problem and this was a first.... i did not hear back from one of the contacts. this took place over - weeks and well in advance of my jaunt to ny. so in a last minute effort to find accommodations i started looking at boutique hotels. what a gem i found - hotel belnord was perfection. ok so the room was wicked small - even by ny standards. it is ironic really - as the american public generally becomes larger hotel and other rooms are becoming smaller. in any case i suggest any single traveler prepare themselves for the diminutive room size. they should also prepare for staying in a vibrant uws neighborhood with plenty of exceptional restaurants nearby including barney greengrass! without exception the service cleanliness staff and location are well worth the hotel rates.',happy
id14069,' the hotel was as expected in an excellant location and all the standards that that i have come to expect with homewood suites. i was trevling with my niece and the hotel was within three blocks of the galleria mall the beds are extremely comfortable and i slelp very well. i am always impressed at the suite and the lay out one cannot really ask for more. there are many restaraunts within walking distance including a number of upscale one in the mall itself very satisfied with all aspects of the hotel and its location',happy
id14070,' the inside of the room was a treat given the exterior and location. bathroom was huge and nicely appointed wish i had time to take advantage of it. very nicely furnished if not a little tight but was only staying overnight for flight out. the wireless worked very well for all devices. avoid rooms on -rd floor where breakfast is as it was noisy. parking is very small and you will have to hand over your keys if you arent lucky enough to get a single parking spot. they double and triple park everyone and the front desk moves the cars around. they have a big pigeon problem and have the spikes all over the place but my room was missing some and there were three birds nesting outside the window which was very noisy and not a pleasant noise. someone had removed the screen from the window and was trying to the block where the pigeons were nesting but it didnt help. the location is on a busy street and there was a lot of activity. not sure if it is the best area to be in. it was easy to get to the airport which was my main goal as i had an early morning flight and the price was very good given everything else.',not_happy
id14071,' stayed in sofitel ---oct - ---oct. part on honeymoon and executive suite was just lovely. had a great time and agree that the atmosphere is totally relaxing & location perfect. ate in gaby restaurent and the food was great - cocktails in bar very nice too :-))) loved new york and would come back and stay in sofitel (hope to next year) - have recommended it to friends. thank you x',happy
id14072,' i stayed at the knights inn at ---- airways blvd. memphis tn ----- us from -- january--- january ---- and was horribly disappointed. i have stayed in spare rooms in bars in third world countries and hostels that made the movie of the same name look tame and this was one of my top -- worst experiences. the rooms are horrible. the locks do not work (one is actually missing [the lock where you flip a long loop bolted to the doorframe over a ball on a rod affixed to the door itself was missing the loop]) on the front door (the peep hole did not work either) and the bathroom door does not close at all. the floors and walls are stained with some brownish red substance and dotted with mold and other random stains and tears. the mattress and box springs are soaked in some red substance (and i do mean soaked). the sheets towels washcloths pillows and comforter are threadbare and stained. the furniture and electronics are from the --s and broken (the tables sway if anything is set on them and the remote is missing batteries and a battery cover). the mirrors are chipped. the outlets will not hold plugs and shock you if you touch them. most of the lamps and fixtures that do work do not have light bulbs and the ones that do have no covering. there are used condoms in the dresser drawers. the shower curtain is covered in mold. the bathroom walls and tub are covered with mold mildew and that reddish brown stain. the toilet does not flush unless you hold down the handle the entire time. the knob to the sink has to be held on in order to use the water. there is no drain cover but there is a toothbrush lid in the drain. i had to purchase bedding towels and cleaning supplies at - in the morning after driving - hours non stop in order to sleep. lastly there is no security (evidenced by the fact that my car was broken into in the parking lot and my gps ipod digital compass coat and ipod dock were stolen the fact that on two separate occasions someone attempted to jimmy open my door while i was inside and i was followed by a gentleman whenever i left my room for ice or to go to my car). i checked out as soon as my conference was over as i was actually frightened (it was in nice enough area it was just this hotel).',not_happy
id14073,' stayed in a - bedroom deluxe for - nights. this is the smallest unit available but it had plenty of room for - people. the units are well equipped with full kitchen appliances pots pans cookware plates.... there is a small basket with a welcome packet of popcorn and some coffee for you to enjoy. the location is not bad. it is along the river and the river walk is just outside the hotelbut not the entertainment part of the river walk. that is just a few blocks away (---- minute walk). the other wyndham (riverside suites) is adjacent to the river walk in the heart of the entertainment part. you can save the walk and take the shuttle offered which runs about twice an hour up to -:-- pm. after that plan on walking. the shuttle will take you to the other wyndham the mercado (mexican market) and the river city pointe (mall). the units are roomy as stated by other reviews. large bathtub king size bed sofa and chairs in the living room with a flat screen tv dvd player stereo. the washer and dryer were small but we used them for - loads (which is how much soap they gave you). the dryers were ok. they did not take that long to dry a load and were quiet enough to run while watching tv or sleeping. our unit was an odd numbered unit which meant we faced north. i think this is the preferred side of the building unless you get the end units which face the river. you get a view of downtown but if you are on the lower floors there is a building next door which might pose a problem. we too did hear the trash being picked up around -:-- am but were able to go back to sleep. we did spend some time out on the balcony of the unit. the balconies are small! you can fit - people on them with the table and chairs furnished. but your knees are up against the railings of the balcony. wish they had been a bit larger. the parking is another problem with this hotel. there is some street side parking which is metered until -:-- pm. the valet at the hotel costs $-- day with in and out privileges. they responded fairly quickly unless you get there or leave when several other couples are checking in or out. the most you would have to wait is -- minutes. you can always jump on the computer in the lobby while waiting. there are - public computers to use and wifi throughout the hotel. the store-deli outside the hotel will allow you to pick up items to cook and eat or just enjoy a deli sandwich. they charge for the convienence but what did you expect? they are open until -:-- pm you this is handy. so grab some beer or wine head up to the -th floor and relax on the pool deck. you can use the hot tub or pool see the river and downtown and relax. heck you are on vacation... right? overall as timeshare owners we expect them to try and arrange ownership reviews. we did not take any tours and were only asked once if we wanted a review. take it or leave it. we did not feel hassled one way or the other. i would recommend this hotel. a good staff which is responsive to your needs rooms which are large and like being at home and fun stuff like pools hot tubs pool tables and a small fitness room.',happy
id14074,' ....and very comfy beds too! ive just come back from a five-night stay in washington dc where i had the pleasure to stay at the mayflower. comfortable rooms with great beds helpful and friendly staff and best of all within walking distance of many of washington is attractions - practically round the corner from the white house! overall an enjoyable experience. on my comment card as i left i wrote that the only improvements i would make would be to have tea-coffee-making facilities in the room [standard these days in good hotels although here you can grab a starbucks coffee on the way to the lifts if you remember to] and the eco-friendly option to not have towels and sheets changed every day.',happy
id14075,' we stayed here for two nights while visiting l. a. and going to universal studios. the free shuttle to u.s. was why we chose this hotel and it worked out perfect. there is nothing really to do in walking distance and ventura blvd. was pretty dead - it was midweek but still not much to do nearby. the lobby of the hotel was really nice and the pool area looked nice. the people at the front desk were friendly and helpful. the rooms hallways etc. were a disappointment. kind of run down no refrigerator or microwave old tv and no book with information about the hotel. we didnt spend much time in the room anyway so overall it was fine. the coffee shop for breakfast was great!',happy
id14076,' great service great location but the rooms are tiny. the bed was not comfortable. the ac was loud and it was either freezing or too hot in the room. not a terrible experience but i would expect more for the price.',not_happy
id14077,' we stayed one night here and found the hotel totally modern and very comfortable with great beds and spacious rooms. given the rate we got (about $----night) we were especially pleased with most aspects of the hotel. the breakfast was a bit of a letdown as they did not offer great nutritious choices (lots of cinnamon rolls etc.) and the orange juice dispenser (one of those that mixes water with concentrate on the fly) didnt work very well. the protected parking area was nice especially given the seedy neighborhood in which the hotel sits. it is within sight of the ravens stadium but the surroundings look like an abandoned industrial zone. you certainly could not walk anywhere interesting from this hotel and if you want to go to the inner harbour you will need to drive or take their shuttle. but if you just need a comfortable place to sleep that is relatively near downtown baltimore this is an excellent choice.',happy
id14078,' we had to make an emergency trip to nyc a day before we had planned to so i got on one of the booking engines and made a bid and got this hotel for the night. we got there at -:--am ( there is a parking lot across the street) and were greeted very warmly by the hosts. to top it off they had warm cookies for us. amazing gesture. the subway station is right down the street too so its easy to get around. if you are planning to go to ellis island the ferry is terminal is just a block away. the rooms are modern but small (again this is expected in nyc). what i did not like and the reason i did not give it - stars: - no free internet - when we asked for a towel it never came but we made do since we were in a rush. i will definitely stay there again if i get a good deal on the price.',happy
id14079,' my family and i have just returned home after a five day stay at this hotel. after reading some negative reviews i felt i had to put my own review on. we had booked a one bedroom suite and were pleasantly surprised on the size of the rooms which were very clean and nicely decorated. the bathroom was also a good size and very clean. the staff were all very pleasant and the porters were very obliging. the diner adjacent to the hotel was good value for money especially for breakfast. i would definitely stay here again as the location was excellent.',happy
id14080,' for the most part it was a nice place to stay although i will probably choose something else next time. positives: very clean rooms comfy beds next to blue line- e subway friendly staff nice breakfast food selection. negatives: super slow elevator (waited -- min. to get luggage down b-c every time the elevator stopped it was full. there are only - elevators.) breakfast room is outrageously crowded. it took a long time waiting to get a table. laundry facility is free (buy your own soap) but unless you were on a low floor and could take the stairs it was a pain to get there and the machines were always busy. seriously the elevators are that slow and that packed. (we did not do any laundry for these reasons). id rather sight see than wait around trying to get laundry done. internet access: always a wait in lobby and super slow computers (bring your own if possible). gym: super small but had a few machines we used. better than nothing. location: not bad but not my ideal choice. i would choose a different location next time. the street is a little scary. (port authority bus terminal parole office porno shop subway). we were several blocks away from places we needed to go so i would pick a more central location.',happy
id14081,' just spent - nights at the four seasons for our anniversary. aside from being within walking distance to chinatown shopping and the cable cars; this hotel can be as quiet or as busy as you wish it to be. from the moment we pulled up to valet parking and were greeted at the front desk by our names the service was impeccable. our room was upgraded without asking. every member of the staff was friendly and helpful. i really appreciated that when they performed a service for you whether caring for the luggage or calling a taxi they never held their hand out expecting a tip and when given one seemed really grateful. the hotel itself was just beautiful with warm colors throughout large rooms with comfortable beds window seats and huge marbled bathrooms. after pricing other hotels in the area we thought we would splurge for a little extra and we were glad that we did. this was our first time at a four seasons but we have stayed at comparable hotels in the past. we will definitely stay here again.',happy
id14082,' my partner and i spent four nights at the hotel at times square around the weekend before christmas. were used to doing priceline and staying in --star hotels when we go to the city but wanted to try this hotel after reading so many good things about it and be able to cancel if we needed to. it was a really good experience. the room was huge (for new york) the breakfast was just fine the free wi-fi was perfectly serviceable and the big bathroom had a window with natural light! excellent location for the theatre shopping on fifth avenue and for dining (ate at two restaurants right on --th-both just steps away). the difference between a --star and this hotel was that the windows were dirty on the outside. for the price difference i could live with that. we got the aaa discount which put it at under $--- a night for a king size bed. not sure how the price is other times of year but this was well below what we were finding elsewhere for that weekend. wed definitely stay here again.',happy
id14083,' location is great; short walk to - subway lines; easy stroll down broadway to the heart of times square and to other attractions such as rockefeller center. many theaters nearby. hotel lobby was classy and staff friendly. room was clean and modern. we had one with skyscraper views on --st floor and it had a great view looking west to hudson river. room size was not huge but was perfectly adequate. it seems many rooms in nyc come with - king bed as did ours. ask for a room with a sofa bed (no extra charge) if you have a child. our --year old liked sleeping on that; not sure how well it would work with more than one kid; may depend on how old they are. they advertise that they are kid friendly and seemed to be. many europeans were there when we were. overall a very positive experience and an ideal base for our sightseeing.',happy
id14084,' there seems to be a general perception that all rooms in nyc are small and thus travelers seem to accept that small and boutique go together. it is not my experience that all nyc rooms are small and so i dont think it is an acceptable condition. the nolitan rooms are much too small for comfort. we were in --- - a city view balcony. this is one of the largest rooms they have and even at that is unacceptably small and cramped. consider this list of things the room does not include: a sofa or other comfortable area to sit where you have a place to relax. the only option for that is the bed. a dresser to store your clothes - - very small drawers are under the bed but are not nearly sufficient to store your things a refrigerator - to get this you must empty out the minibar a place to sit on the balcony a place to store your luggage - the closet does not offer sufficient space to store your luggage so they just become one more obstacle you will need to manuever around to move about the room room to move - almost anywhere you need to move you will be squeezing past your roommate privacy while showering using the sink area. there is no door to these areas so if your roommate is someone you may not feel comfortable being naked around it would be difficult a water closet door that latches and thus was never fully closed a closet light that stays on instead of blinking on and off the inexpensive movies they advertise. $-- for - movies is not inexpensive iron and ironing board coffee maker (a --cup pot of coffee from room service cost approximately $--) i am sure that there are other items i have left off the list. we were told that the room is --- square feet. that must include the entire room footprint including closet shower etc. simply put the space is much too small for more than a single person causing annoying hassles and compromises that id rather not make and do not expect for a room rate of $--- usd-night. there are positives: great neighborhood just south of soho and right around the corner from both little italy and chinatown the staff (particularly ron) was helpful in attempts to make up for our dissatisfaction with the room size-value and with suggestions - tips on the things we wanted to do in nyc the city view is very nice no doubt the bed is comfortable weve traveled many places and are willing to spend extra for a comfortable place to stay. this is likely the least value-oriented place i-we have ever stayed. it is simply not worth the money. there are many options in nyc. if comfort room size and value are important to you i recommend looking at options other than the nolitan.',not_happy
id14085,' we stayed here when we missed a flight leaving from denver airport. we got a great rate £-- from expedia.co.uk. there was a free shuttle to-from the airport which ran regularly and the rate included a free breakfast which was good quality. there was free wi-fi and the rooms were spacious clean and modern. the staff were extremely friendly and helpful even suggesting somewhere close to eat dinner. we were very impressed with everything.',happy
id14086,' a pretty standard holiday inn. a little tired decor but comfortable beds. away from the congestion of michigan ave but close to everything you want to do. get a corner king as these are nice big rooms.',not_happy
id14087,' we were very with the friendliness of the staff and it is a very clean hotel. our room was very clean and smelled good unlike other places we have stayed before. we highly recommend this place. very satisfied and glad we stayed here.',happy
id14088,' if you like old world charm then this is the hotel for you. we stayed here for a week and it is a lovely hotel very well run and cared for by the staff. the location is wonderful - it is at the top of nob hill = great views but trek back at night. the hotel will suit certain types of people',happy
id14089,' earlier this month myself and three friends visited the us for the very first time. we had decided earlier on in the year that we were going to go to la and wanted to visit the sights but didnt have much money to throw around (poor students) so we browsed sites like expedia for many months beforehand. in the end we settled on this hotel as for the money it fitted all of our requirements - good location free breakfast free wi-fi. what an amazing decision we made. first i want to address the point many people on this site have brought up with regards to the dodgy neighbourhood. my friends and i are female and in our early twenties and we never felt threatened by any of the locals even while walking back from the metro station in the middle of the night. if anything we received the most hassle on hollywood boulevard and its surrounding area! secondly about the breakfast buffet. i agree with some of the comments that the buffet is quite small but we never felt disappointed by it. in our group of three was a vegetarian a carnivore and a vegan and all of us left breakfast feeling satisfied. last off definitely catch the comedy stand up nights if you can. it is a lot of fun!',happy
id14090,' my husband and i only stayed here one night but we did enjoy our stay. the staff was friendly and helpful. the pool was clean and of decent size. the only thing they need to do is take a chainsaw to the overgrowth in the back of the property. the view of austin would be really nice considering how high up it is. the rooms are comfortable and clean but a little outdated. dont expect the ritz-carlton and you wont be disappointed.',not_happy
id14091,' me and the girls took a trip to new york and it was a blast.. we partied every night and had a wonderful time. but what made it more fun was the hotel staff that was so hands on with us. it was wonderful. the fact that we partied hard every night. we was so greatful to have there staff. the night time house keeping(jamellmartin) made sure every night that we were safe. that we made it to our room. made sure that we as a group were tooken care of more then just of us as just guess. he made us feel like we were home. and to that that was more reason for us to want to come back to this hotel. we have checked in-out much hotel but this was by far the best we ever. the staff was wonderful...',happy
id14092,' the service was great really like the location beds were comfortable and the bathroom was fine. i was upgraded to a room with double beds when i requested a king but that is not a huge deal to me. great views of the wtc site and i didnt hear construction noise....though i could hear the room next to me. the place was just a bit too trendy for me. after a long day of traveling and meeting with colleagues i dont want to walk into the lobby of the hotel at -pm and be assaulted by a dj playing loud music and have to essentially walk through a club -bar to get to the elevators. i realize im probably not in the target demographic for this hotel but i just found it far too much like a nightclub and less like a hotel where i was paying ----night.',not_happy
id14093,' i was in dallas on business and needed some place that i could get to the fairgrounds and love airfield without a lot of difficulty. i picked baymont based on reviews and wasnt let down. at first it was a bit difficult to find the entrance but once i did it was a piece of cake. everyone at the front desk were extremely helpful with directions and recommendations. my room was very comfortable and i actually had a chair at the work desk that i didnt have to take the pillows from the bed so i could actually do work. most places have desks that are so high and then chairs designed for a tall person that i feel like a little kid who can barely peek over the desk. i am a real fanatic on beds and the beds here were extremely comfortable. breakfast was the usual scrambled eggs and they also had little sausage bites yogurts oatmeal and on two of the mornings the most wonderful fresh pineapple. a previous comment about the strip club is a little misleading. the strip club is actually a gentlemen is club on the main highway. most people probably wouldnt even know what it is if they werent told as it is a beautiful building. the baymont is behind this club and there is a wooden privacy fence (and it has been there a long while) that separates the properities. so i wouldnt be the least bit concerned. as a women traveler i felt completely safe at this property.',happy
id14094,' enjoyed the centrally located hotel in the times square precinct close to all the activities walking distance from the must see - theatres museums bus etc. old and charming clean friendly affordable accommodation',not_happy
id14095,' excellent hotel where you are treated like a vip...desk staff goes out of their way to make you feel at home...loved the goody bag you are given each morning...very good complimentary breakfast and -- hour coffee.... excellent value for your dollar...wouldnt stay anywhere else...',happy
id14096,' as part of a large group in new york this hotel and its staff had a real challenge on their hands but theyd planned meticulously and delivered a first rate service in every respect. the staff were always very friendly asking what else they could do to make our stay better and the management team were often on hand to offer advice and assistance. breakfast time should have been a particular challenge for them catering for a full hotel but they rose to it with aplomb and everybody ate well from a good selection. everything we asked for was granted and with a smile. the room cleaners were also excellent and very helpful at all times. full marks.',happy
id14097,' unfortunately my long-awaited trip to new york city (i hadnt been to the city in three years) happened to fall during the weekend right before hurricane sandy. i decided to keep my plan to visit nyc but ended up having to cut the trip short. having said that i just wanted to commend the staff at -- park ave for their calm professionalism and hospitality in the midst of a very stressful situation. if they are like this during a hurricane i can only imagine how stellar the service is during normal circumstances! i cannot wait to go back to manhattan and stay here again. the hotel is beautifully appointed and while close to several major attractions is in a quiet area. i thought my room was pretty big for a ny hotel room. room service food was hot and delicious. the soaps and lotions are creamy and smell divine. also the closet was pretty big and the minibar was stocked with awesomeness. the complimentary coffee-tea service and wine hour are amazing. i had two minor quibbles - and that is exactly what they are - quibbles - as not much can be done about these issues because of the way the building was made: bathroom was so tiny i had to sit sideways on the toilet; and the elevators are teeny-tiny and take forever. other than that - pretty outstanding hotel.',happy
id14098,' this location is a great location for any activities near grant park and millenium park. however the hotel rooms restaurants and lobby are very outdated. the hallways are dark older carpet and older elevators. i would only stay here if you needed location only.',not_happy
id14099,' a mixed but mainly good experience; great coffee in the lobby but i had been seduced into booking the hotel by all the fab reviews found that not everything quite matched up. a lovely welcome not backed up by the information we requested. the negative stuff first: we had issues with extra pillows which did not arrive without being prompted; we asked for recommendations as my son was celebrating his --th birthday while we were staying - it was like getting blood out of a stone and we got no help at all; there was huge confusion over the soup we ordered for my daughter on room service - we had to chase it up -- minutes after the order and then the wrong order came (we were not charged which was appreciated and the restaurant staff were a delight!); i ordered a stella beer (yes i have got an english accent) soda water arrived instead we requested the beer instead which was duly brought but the look of disgust the bar staff lady gave as she turned away was not anyone is idea of good service or manners (no tip for that one). lots of good things - mostly lovely staff particularly in the restaurant and the gentleman who served coffee. the rooms were nice and modern although i should have got a larger room or an additional room for my size of family (entirely my own fault). the snacks and drinks in the fridge were very much appreciated. my son has just read this and wanted to say how much he enjoyed his stay',happy
id14100,' i stayed here for two nights and i would start saying that the rooms and lobby were the best assets of this hotel. regarding the rooms they had a pretty decent size and really comfortable beds. the location of the hotel is good it is at walking distance from the harbor but do not expect to get an amazing view from your room. the negatives and the reasons i am giving an average to the hotel were the waiting time for the elevator that was insane we had to wait at least ten minutes every time we wanted to get to our room and whenever we got in we had to share the elevator with -- other guests and also the employees of the hotel because it was used as a service elevator; in addition none of the employees of the hotel would even say hi or good morning and you kind of felt that whenever they talked to you they felt they were doing you a favor. even though it was not a big deal we got charged -- dollars for valet parking (we did not come driving) that was fixed after talking to the front desk and finally we missed one included breakfast because they gave us wrong information.',not_happy
id14101,' loved this hotel. very reasonable rates great spacious rooms and very helpful staff especially joseph! the location couldnt be better. the cable car stops right in front of the hotel.',happy
id14102,' we picked this hotel for it is price and proximity to camden yards. we planned to arrive in baltimore about an hour before the afternoon game we were attending. i wanted to park at the hotel and walk over (literally across the street). because the street was blocked we were unable to pull into the hotel. we had to pay to park in the stadium parking. then a nightmare to get back around to the hotel and then pay again to park there. if there is a game that day - beware! roads are closed you have to go blocks out of the way to get there. the hotel lobby is very nice inside quite new a little cramped as the place is built on a postage stamp. the staff was nice. our room was nice good size a king bed and a pull out couch. but no refrigerator. i really would expect a fridge at this price-hotel level. a big inconvenience for us. i looked out the window we were on the sixth floor in the back. immediately i could already predict a -am wakeup call from the garbage haulers. and i was right - -am friday and -:--am saturday. after which the kids were up for the day. it is not that close to the inner harbor - walkable but not close. having already lost out on our reason for staying there in the first place - the proximity to the game - something closer to the harbor would have been more convenient. it was only a few blocks from the b&o railroad museum (other direction from inner harbor) so that was an easy walk. overall if i couldnt find anything for near the price i might stay again but otherwise i would go elsewhere.',not_happy
id14103,' i stayed at this hotel with a delegation that was visiting the us from overseas. they made the reservation from abroad. this is the most crappiest hotel in the us that i have stayed at. the rooms are old and nasty. the bathrooms are horrible help from the staff is non existent they do not change you sheets or fix the room daily the ac is a wall unit that is under powered and looks just as ancient as this hotel. the bed was hard and they give you just two tiny pillows for a queen size bed. the only positive thing is that it is - minute walk from time square.',not_happy
id14104,' this is my second stay at the brexton. i had to arrive before check-time (early morning flight) and the staff was very accommodating and allowed me to access my room when i arrived. the rooms are attractive well appointed and great value. very nice staff and eager to help fun location. i will definitely come here again.',happy
id14105,' great location - great staff - not what one might expect from the proverbial nyc reputation - but their staff exceeded what probably is considered normal treatment. from the front desk to the lounge to the conciege (omar - excellent) they made the stay not only comfortable but also satisfactory in that i made the right choice! looking forward to my return!',happy
id14106,' we were three people staying in a one bedroomsuite with a balcony overlooking the pool. we had the best time! everything about the hotel is just exxellent! the atmosphere the staff the service the location etc etc etc. dont wanna stay anywhere else in hollywood ever! these people know how to make you feel at home away from home. thank you all for a great stay! lenanorway',happy
id14107,' i spent - days at the four seasons this may. it is an absolutely beautiful hotel and all of the staff there were very friendly. a huge bathroom outdoor swimming pool and in room espresso machine - these are the things which make it special ; )',happy
id14108,' i stayed with my family over labor day weekend and my wife was attacked by bed bugs. she was up scratching and in pain for the next week. i contacted the hotel but they never replied. evidently this must be a common occurence. stay away !!!',not_happy
id14109,' seriously! went to the doctor the day after staying there. thought maybe it was mosquito or flea bits....no...it was bed bugs!!!! have to wash all my clothing in hot hot water.... have to get rid of my luggaage .... big issue in room ---...do not stay in room ---.... understand that bed bugs travel so wonder if other rooms also have problems.... i will not stay there ever again!!!!',not_happy
id14110,' we stayed at the crowne plaza jacksonville riverfront again & really enjoyed ourselves. the next time we will stay longer! great rooms very clean great staff! the view is amazing!',happy
id14111,' located at the eastern end of the riverwalk the hotel has a nice view looking west over the walk and much of the city. employees from the parking (which is in a very small area holding no more than five cars) front desk bell service maids and concierge were all very helpful and pleasant a marriott hallmark. the physical infrastructure is showing its age and lots of wear and tear. the pool area is beat up lobby is not going to noticed on the way to the elevators.',happy
id14112,' i got this hotel on priceline and thought it would be near the marriot long wharf but it was quite a bit away. the hotel was very nice best bellman ive ever encountered but far to walk to faneuil hall etc so we moved after one night. if you have business in boston and dont care about walking over toward fanneuil hall and museums you wont be disappointed . they really strive to give great service . only complaint no fan in bathroom. so when my husband was on a conference call and i was tying to get ready in bathroom after shower it was like a sweatlodge in there. i had to go downstairs to cool off and get ready later',happy
id14113,' all those nay sayers out there bad mouthing this radisson need to stay at another so-called three-star and eat their words. this is a very nice place. it is comfortable it is clean it is safe it has a decent work-out facility and an ok in-house restaurant. best of all are the staff. i had the misfortune of having a flat tire on my rental care the first morning there. staff came to the rescue shuttling me to my morning appointment for no charge and being just generally very very nice and polite. the rooms are quite large. the bathroom has both a steam shower and a separate tub with a large granite vanity area. there is a fridge and microwave plus coffee maker. especially nice is the desk and desk chair plus free wi-fi a real plus for the biz traveler like me. my room had an outside balcony with a lovely view of the santa susannah mountain range and the interior courtyard which boasts a fountain and lovely landscaping. what is not to love if youre gonna stay in the valley? for heaven is sake my boss -- a very picky business traveler -- likes this place!',happy
id14114,' one could consider the park hotel to be a upscale dive hotel in a good area of the city...the cock roaches were tuxedos and the rats only nibble on very expensive cheese...a very classy place to stay for a few measly bucks..only complaiint being that nobody at the front desk or the cleaners speak the lingo..(i.e english)...party central ..good for anybody to stay atincluding cheap skate tight wad executives which there are quite a few..a good place to learn the asian language as a lot of the guests are going to a english school in the city from asia to learn english ! everbody in the hotel has dated ruby and the cleaners... - stars....',happy
id14115,' when we pulled up in the taix it was beautiful we just thought we were in for a treat. the guys outside were nice nice but we had to practicatlly beg for shampoosoap toliet paper lotion towelsthe things you would think would be there. the latte machine broke in the cafe the lines were too long : - one time and - people deep in the gift-snack shop. we walked till we got blisters the taxi were $--.-- everywhere we went. beggers on the street security was awful everywhere we went. nyc is much easier to get around in and alot cheaper. lines were long everywhere we went ie: the monuments there is a lot to see and do but all spread out and everything closes at -pm. not much night life where we were and scarier than nyc. kennedy center sheer madness play was excellent the highlight of our trip and the national cathederal was great also. the capitol and library of congress were great. spy museum just o.k. the white house was not that great and the tour was too short for the lines and security to get in. also one of our toys mysteriously disappeared while we were at the hyatt. they said they would send it to us if they find it. find a hotel closer if you can. we were there july -----th. written ------',not_happy
id14116,' my family had the misfortune of staying at this hotel january - ---- prior to our cruise vacation. my vehicle was broken into sometime during the night and my stereo system ripped out and luggage was stolen. i parked right out the front door and was told there were security cameras of the lot. i will not stay there again!',not_happy
id14117,' great hotel well located for the sights of san francisco. clean well ordered and as luxuriant as you d expect from a four seasons hotel. service was great and notably paige on the concierge desk went out of her way to help us get a reservation at frances. one observation was that the pool and gym area is a sports club tacked onto the hotel this means you firstly dont have exclusive use but moreover that its somewhat well used and municipal in its feel which is different from the usual spa luxury you get in other - seasons resorts. overall a very good experience.',happy
id14118,' this was my first stay at a kimpton hotel and i was impressed with the room and its cleanliness. it was a good size for a nyc hotel but the location in hell is kitchen was not convenient at all. not many good choices for places to eat and believe it or not it was not easy to get a cab. the walk to times square is not bad but if you just wanted to stay close to your hotel and grab a bite to eat it was more work than you would expect in nyc. also it was loud. i was on the -th floor and i could hear traffic noise all night. plus the blackout curtains did not work well and you could see light all night long. i did hear that there is less street noise the further up you are. i would not stay this far west in the future though if i was only staying in my hotel room (and rarity in nyc) i would stay here again because the room was great.',happy
id14119,' my husband and i stayed at the radisson blu for a work trip recently. the rooms were lovely and spacious. the bathrooms were also large with a huge shower. the room was cleaned every day and a turn down service every evening. although we were in chicago when it was freezing we didn’t have a problem with the temperature in the room. the business lounge was always clean and well stocked which was ideal for us. my only negative comment would be their breakfast- brunch buffet. it was ridiculously costly and the food was average. although located in the building we preferred to venture out in the freezing cold rather than eat there again. (- star for the buffet).',happy
id14120,' i thoroughly enjoyed my stay at this courtyard marriott. i stayed for a long weekend arrived early morning. the very friendly staff managed an early check-in for me and stored my luggage until ready. i booked a double room and received one that faced the spy museum across the street...very comfortable and clean. --double beds comfortable chair workdesk w- ergonomic chair and free internet tv w-all the channels i like plus several sports channels. the bathroom was clean w-plenty towels. loved the fact that it was in an old bank building (small and cozy which i like) so plenty of original trim and marble. the elevators required your room key in order to access your floor which i liked because it restricted access. the cafe (which i believe serves only breakfast) was in the basement level was very comfy and nice...the breakfast buffet was ample w-selections and very good..eggs made to order food very tasty and replenished regularly. the wait staff were very pleasant. as a major tea drinker one of my favorite amenities was the fact that i could select a variety of teas from a tea chest in the main level guest area along with half-and-half and splenda to take to my room and have tea whenever i wanted....i really enjoy my tea! i thought the location was perfect....walking distance to major attractions (if you are a walker which i am not) close to the metro and another transportation system called the dc circulator (which i used for all - days there)....loved it! it is also in a very safe area...after hours when the street and major pedestrian traffic slowed down people were socializing at the outdoor cafes walking their dogs etc. felt very safe. families stayed there singles couples tourists....if you are looking for a high end business hotel this one is not for you otherwise i think it is a gem. since i loved the location the breakfast the room rate and especially the tea i would not hesitate to stay there again and recommend it to others.',happy
id14121,' i booked a group reservation for this hotel which i needed to cancel. i made multiple attempts to cancel and was put in voicemail each time. i did leave a message indicating my intentions and my calls were never returned. they consequently charged me and provided false evidence to american express in dispute. i am still trying to get this resolved. dont even go near this place!',not_happy
id14122,' i am a retailer that specializes in exceptional customer service. it is a real pleasure when i discover a company that knows how to do the same. the staff was always friendly and stepped up to help at a moment is notice. my fridge did not work and i made a call to the desk and there was a new one before i finished unpacking. the bar on the rooftop is one of the most spectacular views of the city. i am looking forward to my fall trip to new york to stay again. if only they could keep the snow away while i am there in january!',happy
id14123,' we were thoroughly pleased with our stay at the omni. we had adjoining rooms (a king and a double) and were assistd at every turn by omnii staff. we have stayed in more than a dozen hotels in s.f. (st. francis the palace the milano hyatts mariott sir francis drake kensington park etc.) over the years and this was definately among the best. many hotels will have nice lobbies but have very ordinary rooms . the omni had beautifully furnished luxurious rooms with every imaginable amenitiy. i would recommend it to anyone. as san francisco is developing more and more to the east of union square restaurants shopping and attractions are near the financial district location of the omni. plus the california cable car line is right outside. we were in s.f. for the chinese new year parade (a block away) prom dress shopping (- min walk) and to attend an event at moma (-- minute walk). nearby belden place offers some of san franciscos best restaurants and a truly european bistro experience that is entirely family friendly. we had dinner at brindisi. make reservations for weekends at any s.f. restaurant.. the hotel valet parking is $-- high even for san francisco. however around the corner on kearny is a -- hour city parking lot with security. a bargain. if you join the omni is club before your stay you also get real pampering including morning coffee delivered to your door with the paper and free internet. we loved it!',happy
id14124,' this was a lovely hotel - we shared a family room with our teenage daughters and we had plenty of room. hotel staff were very helpful and room was beautifully serviced by housekeeping. the only negative point about the room was that the air conditioning was very noisy at night and this sometimes made it dificult to sleep. hotel is in a great location we used the metro to get around it is so easy to use and very reasonably priced would recommend anyone to give it a try. would recommend open city across the road to eat at any time of day great food and friendly service. the zoo is definitely worth a trip - wear comfy shoes - there is lots of space to cover! we bought a - day pas on the open top tour - it was great for getting around and seeing the major sights and getting your bearings so you can do some exploring under your own steam but this is a recorded tour and on more than one occassion the commentary was out of sync with the location! this was actually quite amusing but i would recommend you use one of the other operators - old town trolly tours looked much better. would definitely stay at this lovely hotel again.',happy
id14125,' we were a little dubious when booking. but boy were we glad we had. the rooms are generous in size and have everything you need for comfort. coffee and tea are available free in the lobby first thing in the morning. the location turned out to suit us perfectly. we could walk to times square for example. the staff were uniformly helpful and courteous. the whole place was spotless and we would commend it without reservation.',happy
id14126,' terrific location. very clean room that appeared to have been updated recently including crisp linens very clean bathroom flat screen tv. friendly-helpful staff. small room but its nyc - youre only in the room to sleep-shower.',happy
id14127,' as far as i am concerned it is the staff that makes this hotel so special. although the accommodations were very nice (it is a historic hotel that went through a major renovation project (a mix of contemporary art and historic grandeur) and beds are very comfortable and the shower is amazing) my experience with the staff at every level was excellent. they were all exceedingly conjugal and helpful. the blackstone hotel is comfortable and clean and is located on the corner of michigan and balbo street in the loop area of chicago and is typically a cab ride away from most nightlife on the weekends. there is a lot of self parking nearby if you do not want to pay the $-- valet parking fee or need in and out service. also try yolk for breakfast or brunch a few blocks down michigan ave.',happy
id14128,' while i have frequently visited the lobby and bars of various w hotels and have appreciated the european quirkiness and funky vibe ive learned that i dont necessarily appreciate that in my room. i stayed at the w in chicago and while clean both the room and the bathroom were tiny - the bathroom was so small that i dare not close the door for fear of being stuck! i heard similar stories from other guests who were staying at the hotel. would advise that if you are american to ask for a larger room. after all who wants a european experience in chicago?',not_happy
id14129,' if you are looking to stay somewhere really central with large rooms by new york standard excellent beds excellent showers turn down service in the evening this place is for you. we got a realy good deal through last minute .com which had the tax included in the price. the doormen are really friendly as were the concierge and recomended some real gems for drinks and tapas. stand out restarants in new york - budakabar pastis spotted pig. would certainly use this hotel again and really enjoyed our stay there. we have stayed in hotels around the world and this is as good as you are going to get in a city like new york.',happy
id14130,' we love the allegro in chicago so when we decided to go to dc we booked at the palomar since it is also a kimpton hotel. we were delighted by the overall class of the hotel and the upscale modern decor. the hotel is a short walk to embassy row and many fun restaurants and cafes on dupont circle. we got an e-upgrade on our room and felt like royalty in our --- square foot room. every day free beer wine and snacks are served in the lobby and a fun crowd shows up to start their evenings. we didnt get to the restaurant urbana because of our schedule but we checked it out and it is so cool -',happy
id14131,' i stayed in cq during my visit in asbmr meeting in september ----. cq was very nice place with excellent location by the side of major shopping street and near convention center. also most tourist attraction are in walking distance or easily accessible with public transportation. cq is also two blocks away from railway station and train to the airport. quite the contrary as others have reviewed i found customer service to be in good standard level nothing to complain. also my room was nice. it was not so big but comfortable enough and bathroom was very spacious. room was very tidy and bed was very comfortable. i did not have any noise problems. only minus was bad view to the wall of the building beside. overall good value for your money (appr. -- € per night) if you do not expect to go to the five star hotel!',happy
id14132,' we stayed in lucerne for -- nights mid june and were really impressed. we had a decent sized room with two double beds so four people could share. the beds were comfortable the room was very clean and the bathroom was a generous size and included a full bath. staff were attentive and friendly and the hotel has a reasonably priced room service menu. there is also a --% discount for breakfast at the nice matin restaurant next door. although in the relatively quiet area on the upper west side the hotel is close to the subway at --th st. on the red - line which connects directly to time square. only a couple of blocks walk to central park the natural history museum and museum mile on the other side of the park. many good reataurants in walking distance from t & r is for a great pizza slice or haru for upmarket sushi & sashimi. would recommend this hotel and would go back if i have the chance.',happy
id14133,' you walk into this hotel and it feels open modern earthy and fresh. rooms are clean simple and modern. staff is helpful and courteous. veiws are fantastic. public transportation is easily accessible. in house bar and restaurant are fantastic. room service was quite tasty. starwood preffered customer is free and worth it!!!!! wonderful workout center i would definitely stay here again',happy
id14134,' we spent three nights at the inn and found it to be the perfect location. we were one block from the subway (excellent system) the duck boat tours and the on-off trolley as well as being close enough to walk to lots of great restaurants and shopping. our room was well-decorated and we found the refrigerator very handy. we also liked the keyless system. the only thing that would have improved our stay would be a more substantial continental breakfast--perhaps some cereal choices. we would definitely stay here again and will recommend the inn to friends.',happy
id14135,' i loved this hotel. i would stay here every time i visit chicago. the rooms are spacious. i stayed at other hotels but this was by far the best. the beds were super comfortable and the bathroom was really spacious and nice. the terrace was nice for late night drinks on the roof top. the location is perfect. there are two elevators where you can either go to shopping on michigan ave or have great dining options on rush st. there is a walgreens next door which is convenient if you forgot anything at home. the breakfast was great. overall a great place to stay for couples.',happy
id14136,' are what makes this hotel one of my top hotels in chicago. if you want to stay in a little bit of luxury but cant afford the peninsula park hyatt or four seasons trump then i think this would be a very good choice. i would rather stay here than the ritz or the drake unless you enjoy your grandmother is furniture. the conrad exudes modern cosmopolitan and yet polished. from the moment i checked in to the time i checked out the service was consistently good in different staff llevels. we got the cheapest room so it just had one queen bed facing michigan avenue yet it is still very well laid out and cozy. the bathroom is huge for the type of room we had. it had a tub a separate shower stall and a door that separates the toilet. just like what you get at the peninsula. they even have a menu for pillows (relaxation aromatherapy etc). these little touches just make a difference. there are slippers and robes provided. all in all it felt like a - star to me. if you are a light sleeper try to get a room away from michigan avenue coz you will hear stuff but it wasnt such a big deal for me even if i am a really light sleeper. the best thing about this hotel is its location. you are right smack in the middle of the action. dining bars shopping you cant beat it. theres even an annex that would take you to nordstrom from the hotel. you really dont need a cab or a car if you stay in this hotel if you just want to do shopping dining and nightlife in the gold coast river north or streeterville area. i would highly recommend this place.',happy
id14137,' the best hotel ive stayed in great location friendly staff great room clean intimate. would recommend to anybody staying in new york',happy
id14138,' special thanks to the general manager chris patel and staff for their warm hospitality. we will definitely return... we were in town back to back weekends to funeralize two of our family members. our very comfortable stay both weekends helped tremenously. the hotel and our room was very clean and quiet -- met all our expectations including it is location and area amenities! thanks again!!',happy
id14139,' my wife and i stayed at murray hill inn for one night bewtween christmas and new years. we were looking for a room rate that wouldnt break the bank and realized that for the price that we wanted to pay we could not expect luxury and might have to make some compromises. murray hill inn was a good choice for us given what we were looking for. our room was on the front of the building so we had windows. and it was on the -th floor. being a mid-block brownstone-type building not all rooms can have windows. the room seemed to be fairly recently remodeled with pergo-type floors and a newly tiled bathroom. because of the windows there was a little street noise. but we were so tired from all of the walking in nyc that it didnt keep us from sleeping at all. the staff were very business-like. but when we asked them questions they were friendly and helpful. pros: (-) very good location: only a few blocks from a subway stop and also from where the bus dropped us off. it is enough off of the beaten path that it is fairly quiet but not so far off that it is out of the way. there are many nice restaurants coffee shops etc nearby. we like penelope is very much for breakfast and the brasil coffee shop. (-) very clean. (-) reasonable rates compared with most other manhatten hotels. (-) our room while not huge had a small refridgerator and a sofa and was very ample for our needs. cons: (-) no elevator. we had to go up and down - long flights of stairs. but we didnt mind that too much being healthy. but older people might want to request lower floors. (-) no frills and not many amenities like computer access and vending machines. all in all under most circumstances i would definitely consider staying at murray hill inn again. it may not be for everyone especially spoiled travellers with high expectations. but for us the pros far outweighed the cons.',happy
id14140,' the hotel was excellent and location was great right in time square the decor needs updating staff were friendly and breakfast was ok too. the concierge was great and very helpful and you can walk to most of the attractions if you’re into walking the subway is on --th street. we found it was bit expensive but i guess that is normal for nyc. david letterman is one block away and hell’s kitchen is next door for all the good restaurants. couldnt say anything negative about the hotel. but every trip depends on your experience.',happy
id14141,' needed a place to stay near monterey last min for a romantic getaway but all booked so found dolce hayes mansion via travelzoo top -- for $---night. mainly a business hotel but promotes spa-weekend getaways as well. the place was largely empty on fri night but our deluxe was a handicap room with no tub only a clinical appearing open shower that drained to the floor with rails etc. when we asked for another room they tried to convince us all rooms were like that then we were on hold for ages and finally moved. the included breakfast buffet was ok the -st day but sun they had more folks there for weddings etc and we waited --min for a table. when we got one the buffet was basically plundered with no more fresh fruit pastries bagels eggs or condiments! there were at least four tables of people seated with us but no one refreshed the buffet. the kitchen was getting ready for the expensive sun brunch so they definitely had more food. no one got our drink orders until we almost got up to redirect a hurried waiter. we asked for ketchup and fruit and though the requests were acknowledged no one ever came back. water never came and we got our coffee and juice as we finished our food. the room was not well cleaned: lg piece of broccoli in the middle of the floor(?) opaque coating of dust under the bed. the spa was a joke. i cant imagine spending $-- for a spa pass there. sae your money for a real place like the claremont. for $-- i didnt expect it to be -star but it floundered on the basics.',not_happy
id14142,' i just returned from a two night stay at this hotel. first the positives: as everyone else has mentioned the location cant be beat. it is right at the upper edge of times square and within a block from the subway. we arrived very early and were able to check into our room at --am! this was fantastic! the concierge is great-he is very knowledgeable and kind. our room was also large for nyc standards. we had a corner non smoking room. it had everything we needed with great toiletries too. and the garden tub was a plus! the location was also very quiet for being so close to times square. the hotel is on a quiet street. also we had a refrigerator in our room which was great! now for the things that need work: the furnace! we never really got the heat right. it was either full blast heat or cold air. the maintenance came and reset it twice but that didnt really fix the problem. the bed was hard as a rock. for that reason alone i would not return. i just didnt sleep well b-c it was so uncomfortable. if you are young and dont care then no problem. in my --s i wouldnt have cared. now in my mid---s-i care! finally as so many others have said the breakfast staff needs to go. they are rude and they hover around waiting for a tip for nothing. they did nothing for me-did not take a drink order or anything. it is a help yourself breakfast . they are just doing their jobs putting the food out. that doesnt deserve a tip. maybe that is just the food industry in nyc b-c most everywhere we ate the staff was rude and abrupt. but this hotel needs to cut out the guilt-trip tip scam. just dont feel that you have to tip for nothing. i didnt. overall i enjoyed my trip and my stay but again b-c of the hard mattress and uncomfortable sleep i would not return.',not_happy
id14143,' broadway hotel and hostel was an ok hostel. it is nothing really fancy but we didnt pay a lot for it either so i cant complain. we had great roommates and had a lot of fun there. the subway is just - blocks away and not far from the city center if you are going by subway! the negative things were definitely that the rooms were too small!!! but other than that it was a cheap place to stay for backpackers or just to spend the night there. dont expect too much! but at least the elevator worked! also there is a pizza place on the other side of the road and a little shop where you can buy phone cards and beverages at night if you are getting thirsty so we had pretty much everything we needed. so if you are looking just for a place to crash then it is definitely a good and cheap place.',not_happy
id14144,' stayed at this awesome hotel for - days. we stayed in an gold room with a fantastic view of empire state and midtown on the --th floor first. the music from the rooftop club kept me awake for the first - nights ( i am a light sleeper though!) but the reception staff were so helpful when i asked if there was a quieter room.....and moved us straight away to the -th floor....no club sounds heard at all. the rooftop club was beautiful though and great place to have a cocktail etc. pool area was very relaxing too. the location of the hotel was spot on with a metro stop on the corner lods of good restaurants galleries and shops nearby and the best coffee in town at chelsea market down the road! we are looking forward to returning to dream again when we next visit ny and would definitely recommend this hotel to family and friends thanks to all the staff for a great stay ......',happy
id14145,' hi we are - south africans on our first very excited night in times square! and now we are in the hotel :( weve booked this trip and the accomodation to ny so long ago(-months) on the recommendation of our travel agent! from the pictures on the web it looks fantastic but the sad part is... we have a very tiny room and staying for a week there is no space to even unpack our suitcases so still living out of them! the accomodation cost was more than our whole trip is --h flight cost! so we were expecting a room to the standard of that on the website. this has been a big dream of ours and it is unfortunatly overshadowing our excitement! we cannot unfortunalty recommend this room to any of our friends.',not_happy
id14146,' i only choose hamptons because they are reasonably priced and usually include an awesome breakfast. this hotel was no different. we took the metrarail from harvard to ogilvie station - then just an $-.-- taxi ride to this hotel. within walking distance to everything - including michigan ave and state st.. hotel front desk has great ideas where to eat where to go and what to see. love the coffee-hot chocolate station and the delicious hot-cold breakfast. cant wait to go back again to chicago and it will be this hotel! forgot to mention the awesome pool-hot tub. after a long day of walking a glass of wine and a soak in the hot tub relaxed us and we were all set for the next days adventures!!',happy
id14147,' i couldnt. i was scheduled to arrive at --:-- pm for a three day stay associated with a conference. noting that the hotel was only one half mile from the airport i planned to simply walk. unfortunately my flight into san jose was delayed over two hours such that it was nearly - am when my plane touched the gate. tired i called the hotel for a pickup only to be told the shuttle quit running at --:-- am. not i refused to pay for a two block can ride and walked there anyway. at this point the doubletree was firmly in my do not like category. luckily that was the low point of the trip. the receptionist plied me with a warm cookie and i headed to my room. it is never a good thing when the usa today gets to your hotel room door before you do. i opened my door to an absolutely huge hotel room. big. i am not saying this room was large but the arena football game had just ended seriously there was a good six feet of empty space between the end of the bed and the dresser. it was also a very deep room. but with all of that space the room had the typical furniture setup: bed dresser easy chair with ottoman desk. so this big room had mostly a lot of empty space. there were two vanities one in the shower area and one outside in from of the closet. it all was a bit of overkill for the single business traveler but for a family it could be quite convenient. but to the important stuff: was it clean? was it quiet? yes and yes. a close inspection of the facility showed this was far from a new hotel - scuffs and dings on baseboards and doors showed years of wear but the carpets and walls were new and clean. my bath area was spotless. i was on the -th floor and it was dead quiet every nightnimwas there. even then a-c was muted. the only room related item i can fuss about was the shower head. it could be adjusted to two positions: a very narrow sharp spray or a very wimpy slightly broader spray. i did not use the exercise room it was a nice size with several walkers and steppers plus weight machines. there were also mat areas with exercise balls and the like. i think it would satisfy all but the most intense athletes. the pool area was nicely landscaped and inviting. the hotel had several restaurants and a club; i only ate at the poolside bar which had a small food menu and a sushi bar. it had a nice selection of craft beer and the sushi was entirely serviceable. the other restaurants are a steakhouse and a breakfast-lunch service area and it is a good thing because this hotel is in the middle of office buildings. outside of a small deli on the first floor of a nearby building there did not seem to be anywhere to eat within a reasonable walking distance of this hotel. so in summary my initial dislike was overcome. this hotel offers a lot to those who choose to stay there.',happy
id14148,' stayed for a week on a recent biz trip. staff was very friendly and helpful (dinner recommendations). bed was mushy but i enjoyed it nevertheless. large high ceiling room which was nice. included a full size tub with separate shower and overhead rainfall showerhead -- that is the first time i saw that combo in anything less than a $----nt room. never touched the eggs-bacon breakfast but i was pleased that i could at least get a bowl of cereal included. good value at the ~$--- i paid especially since everything downtown (--min away) was near $--- plus parking plus internet',happy
id14149,' just back from a great - night stay in the casablanca. the staff were so helpful and friendly. it was snowing as we left and johann spent far too long trying to hail us a cab for the airport. our own fault for not organising a car but he couldnt be more helpful. the reception staff managed to get us a hired car within a short period getting to jfk in time! the evening wine reception was a great highlight. the girls working there were so friendly also. good wine and tasty cheese marked a great start to the night. the room was very nice if a bit small. we went for the basic room and i was sharing with my sister. if going again that would be the one change i would make. some more space for all our shopping bags would have helped! location is fantastic. you are on times square in less than one minute from the front door. easy to get around and plenty of options for entertainment literally at the doorstep.',happy
id14150,' a great little hotel if doing business in northern san antonio. the rooms were spotless and come equipped with a great kitchenette. appetisers and free drinks each afternoon topped it off.',happy
id14151,' this is a clean hotel in a great location with excellent service. i will be visiting again in my return trips. location: it is just blocks from two major highways (--- and mopac) has lots of restaurants and shopping nearby and is a great part of austin. walking one block gets you to several restaurants. rooms: the rooms are in a suite configuration with a small kitchen and living room in the first room leading into a bedroom that has a bathroom attached. the rooms are spacious. the rooms are not necessarily modern or special but they are certainly functional and clean. service: the front desk was occupied every time i saw it. the free breakfast had plenty of help. although i didnt participate in the early evening reception it smelled and looked good. when i asked the front desk for an unusual request they jumped into action and took care of me.',happy
id14152,' this is my third trip to this hotel this time bringing three teenagers along one of whom is on his first trip to seattle. we arrived at the end of a long day in the car and immediately upon exiting the car the valet was right there. i let him know i was going to park the car myself and he said to me this is your first trip here? and i answered that it was not. then he said we should unload right at the front door. i told him my kids didnt want to get out yet and he asked me why? i shrugged he stopped me again from walking in to check in and started explaining the parking ticket to me... um yeah it is not rocket science. i tried to take it from him and he pulled it back and said he would put it in the car himself. i was checking in at the desk when the valet came back over and made a strange face at me. i thought he must just be an oddball and was definitely a little wound up... lots of weird energy going on. i returned to my car to find the three kids outraged and angry over comments the valet made to them in our car. he asked my kids if they smoke weed and if they had been smoking it in the car with their mom! my kids were shocked and more than a little put out. they denied it completely.. my kids do not use drugs. he then insistently asked them again and again. they were very mad. we parked the car and i spotted the valet in the garage. i asked him why he was talking to my kids and accusing them of smoking pot. he sighed at me several times and said sorry i thought i smelled it. not only did he not smell weed in our car he had no business talking to my kids about anything. what a creep! i wouldnt let that guy touch my car and honestly dont know if i will stay here again.',happy
id14153,' we stopped over in san francisco for an overnight stay before proceeding to my bf is dad is place in atwater after traveling all the way from guam to hawaii to orange county to la and running after our luggage in san francisco ( we were bumped off from the honolulu to san francisco flight) . the hotel was a welcome respite after having very little sleep in the planes. the room was very clean and comfy. amenities were the usual that you expected and of course the location was incredibly great.we even had some time to sightsee during the evening at the fisherman is wharf and do some shopping. the parking was a bit expensive but over all our stay was very pleasant and comfortable . i would certainly recommend this place to my friends and relatives',happy
id14154,' perfect location...within walking distance to almost anything you desire. rooms were adequate. staff there to please. however i believe it was over-priced. except for lemonade in the lobby...and coffee pot in room...there was nothing else complimentery. i have stayed in many hotels...with less rates..and at least received a complimentery breakfast.',not_happy
id14155,' we stayed - days at this comfy hotel on our stay in new york and it was a great find. it might not be the trendiest or most luxurious place to stay but it is clean has included hot breakfast and it is a block from the subway... plus it is cheap for manhattan. if you are traveling on a budget but are set on staying on manhattan this is a great place. it is just blocks from little italy and right in the north border of chinatown. plus the staff was really friendly and was glad to assist us in everything. if we go back to nyc well surely stay there again.',happy
id14156,' all the reviews are very realistic. this hotel is in a great location. that is undisputed in every review i have read. as for the contradictions... the rooms are typical marriott rooms excellent bedding flat screen tvnice bathrooms clean and spacios. yes i heard a toilet flush and a door shut but i hear that in my own house. i also heard the odd siren and i was -- floors up. this hotel is so big that it is somewhat impersonal. the lobby is on the -th floor and i saw it at check in and check out. if you are looking to meet new friends stay at the cassablanca and sit around all afternoon and share stories. i have enough friends at home so im not going to n.y. looking for new ones. as for the elevators they are fine. i thought they worked very well as they are like express elevators that dont stop on every floor to let people get on and off. some reviews think they are confusing but i think the people themselves must bet confused because it was very simple. the rooftop bar was just o.k. we went for a drink after the show and it was $- a beer and $-- for a martini. at those prices i cant believe they have a cover charge for people not staying in the hotel. i guess thats why it was half empty. the decor here was mediocre at best. as for the gym it was very nice but we had no time to use it.',happy
id14157,' we had a wonderful time in dallas and the hotel was great. modern decor with a nice bar-lounge area. clean modern rooms with comfortable beds. the food was very good. very polite staff. we had some special travel requests and the staff was very accommodating. i would definitely stay there again.',happy
id14158,' the staff was very friendly and helpful. had a very comfortable clean room. nice breakfast variety. only thing that i didnt like was it was not close to tourist attractions but it was near lots of restaurants and plenty shopping. would definitely stay there again if in that area.',happy
id14159,' located - block from union square surrounded by shops restaurants and night clubs. the room is clean and simple. the best hotel value in new york city. free internet in the lobby and common lounge area. i stay here every time i goto new york city.',happy
id14160,' we loved our stay at the wyndham garden hotel. not only was it close to lots of restaurants it is easy access to the interstate made it a great location for us. we upgraded to a suite and we were so glad we did. the spacious unit offered a fold out couch plus a flat screen tv! the beds were very comfortable as well. the full service kitchen came complete with a dishwasher very unusual in most hotel suites. booking online through the hotel is website offered us even more of a discount so the entire stay was very affordable.',happy
id14161,' we stayed here for - nights and were greeted in reception by a huge queue to check in only - out of a possible - desks were being used. after a -- min wait we were told about our amazing newly refurbished corner junior suite! we couldnt wait. the room itself was spacious and nicely furnished the bathroom however was disgusting! not refurbished! it was tiny so small i couldnt take a photo. the toilet tank was badly cracked across the whole width the bath had chips out the enamel the wood on the vanity unit had nail polish spilled on it and there was this tiny bath described by westin as a heavenly bath! maybe if you are - feet tall! it was shallow old and not great! and a shower curtain across also. very poor indeed. breakfast again the service was dreadful. there were - or - staff standing around for the whole of our breakfast talking one man was doing everything. we couldnt get more juice or coffee or anyones attention! we were fuming! it set a really bad example. go to st arbucks! all in all a very badly run hotel.',not_happy
id14162,' i agree ---% with the other posters...my husband and i had just gotten into phoenix and we had to spend the night somewhere before we signed apartment paperwork in the morning. whenever we travel we always check availability at motel - first because it is a good place to lay your head for a night or two.... but this by far was the worst motel - weve ever stayed at. the outside of the motel is run down unkept and unclean. the sides of the building and sidewalks were filthy with trash and stuck on food and whatever else... the next nightmare was the room: very very unclean. the floor looked like it had not seen a vacuum in more than a few months; there was dirt crumbs debris and trash all along the baseboards of the walls; there was hair in the trash all over the sink on the floor etc.; the room was supposed to be non-smoking but there were ashtrays and burn holes everywhere (carpet bedspread etc.); the room had a weird odor that was not clean. my husband insisted that we stay here because it was cheap. i wanted to sleep in the car but the parking lot was not a safe-looking place either with all its creepy strangers and domestic disputes. luckily i had a sheet and pillow of my own in the car and managed to get to sleep. - hours after getting comfortable i hear thecard slot in the door and the door was pushed open! we had the latch covering the door so he couldnt come all the way in... but it woke us up. he said we wernet supposed to be in the room and then he left. this was followed by a very rude phone call from the front desk asking us for our information and name because she didnt have anyone registered in the room. (wed been there since -pm that afternoon!) never once during the call did she apologize for the inconvenience ... nothing. please stay somewhere else. the extra few dollars will definitely be worth your peace of mind!',not_happy
id14163,' location was great. staff friendly. hotel mediocrerooms small but clean. peter.',not_happy
id14164,' currently at the end of our weeklong vacation and we have enjoyed our stay in san antonio. this resort is beautiful and the rooms clean spacious and have great furnishings. it is much closer to riverwalk than we thought and have walked many miles this week. the resort offers a complimentary shuttle but the times arent always what you need. in most cases you can walk to or from. it is in a safe area the court house is just up the block and the national treasury is across the street. if you dont like noise do not get a room facing the courthouse-drury hotel. the dumpsters are emptied at -:-- a.m. and there are - dumpsters! most people arent used to being banged awake at that time as most dont live in ny! the only major complaint is the incessant calling of the sales-service reps to get you to come to an update of your benefits of being a wynham owner. i finally unplugged the phones. however to get the blue armbands to ride the shuttle they hit you up for a meeting if they havent been able to contact you by phone. the guy came to the room for a quick info session and then scheduled us for a more in depth meeting the next day. it is all a game to get you in the sales center that is not called a sales center. just ignore all attempts to get you hooked and youll be good to go. never believe that the -- minutes will be -- minutes!!! all other staff were friendly and always spoke on our way in and out. we would stay here again should we return to san antonio.',happy
id14165,' as people have mentioned this hotel is a converted building that had a previous purpose. the architects have done a great job. this is not a huge hotel and i would suggest a room on an upper floor. only one elevator but that was never a problem. valet parking was very reasonable and the gentleman responsable was super nice and helpful thanks josé. all of the staff seemed proud of their establishment and went out of their way to give information on transportation within the city etc. very easy transportation on bus or t to central boston in front of the hotel. i discovered jamaica plain and the good restaurants etc. on centre street....not far from the hotel. high ceilings new comfortable beds great linens-towels etc. bathrobes and slippers provided. flat-screen tv worked perfectly as did the free wifi. my room was very large. new carpeting throughout helped with the sound-proofing. i never heard a thing from the hallways but did hear the occasional bump from the room above. this was in not a problem during my stay. i heard no tv-radio noise at all and no speaking noise through the walls etc. i would have appreciated an in-room safe but i did make use of the hotels safety box at the reception no problem. i will definitely return to envision boston. boston hotels are notoriously expensive and this hotel provided excellent value. although there are not many shops etc. in the immediate vicinity of the establishment i felt very safe in this area....and quite frankly staying outside of the central business district was relaxing.',happy
id14166,' i have stayed at this hotel twice (dont ask me why i put myself through the pain a second time..........it was out of my control). all i can say is that their internet site gives a much rosier image of the hotel than in reality. i agree whole-heartedly with other comments about grumpy staff (understatement) poor lighting decor etc etc etc. there are plenty of other hotels in new york to choose from. all i can say is that the people who think this hotel is wonderful certainly dont travel enough or more importantly dont stay at quality hotels on a regular basis. as a starwood platinum card holder my opinion should be valued by starwood...................lets hope they actually read some of the comments on this site. in the meantime avoid this hotel.',not_happy
id14167,' just arrived back from - nights at the westin and i cant recommend it highly enough.from it is location to the friendly staffgorgeous rooms(we had a corner room on the --st floor with views of the hudson river and times square)everything was perfect and i would definitely stay there again in the future...',happy
id14168,' while this hotel does boast free parking their parking lot is so small the cars have to be double parked. they say they have an attendant who will assist with parking. but they are never at their post. while the room was ok overall- there was just a lot of little things that added up for an overall poor hotel stay. there was only one highchair in the breakfast room and it was always being used by other families. the pool was very small as well. we also had a discrepancy with our hotel reservation over the room coming with a fridge. the evening front desk employee was always less than friendly as well. the only time i was properly helped was when checking out. the neighborhood is less than desirable. i would definitely stay closer to universal studios if we were to go again. the entrance to the actual hotel was very strange. you cant get up to the rooms without walking out into the parking structure. the lobby and the hotel arent connected. very strange and it feels slightly unsafe. the bed was also very hard! it seems like the hotel was updated recently but very poorly. there was ok written outside the door on the walls. we were going to stay a third day but for the price completely not worth it.',not_happy
id14169,' my wife and i stayed at the hotel rex for the weekend getaway. we were treated so well with a nice welcome amenity! the staff were very friendly and efficient. the lounge had a nice cozy feel to it. they have a nightly wine hour where guests receive complimentary glass of wine. we tried the restaurant and the food was delicious! we felt at home right away. hotel rex will surely be our home away from home.',happy
id14170,' i recently stayed at the oceanview and while it isnt the greatest motels in the city for the cost it is pretty decent. the couple who run the motel are i believe indian and are very nice. i did notice that the windows dont lock and in fact our window could have fallen out of the track and crashed on the floor if i wasnt the careful sort but overall the hotel is clean easy to get to and very close to the beach which is really nice. it is also pretty quiet and even has a little minifridge. for someone who wants to spend no more than $--.-- a nice this is definitely the place!!',not_happy
id14171,' not the best of the locations unless you have some work at one of the energy companies. as you enter the rooms one thing that is going to bother you is the design of the room doors and closet. they open into each other. i would say the bar is pretty average and the drinks seemed to be watered down.',happy
id14172,' i stayed - nights at clift in early september and was very pleased. i was checking in late around - pm so was surprised when the desk agent said the room was not yet clean and would be about -- minutes. i was meeting freinds for dinner and didnt relish a wait in the lobby. the agent said that he could offer me another room that was ready immeadiately but that this was a special room and would be worth the wait....i waited.....it was amazing. on the top floor corner (#----). a little odd because the elevator only goes to -- then you have to go up a little curving staircase to --. a huge corner room with a little entryway with a floor to ceiling curtain very high ceilings large panorama windows on both sides with incredible city views a wet bar with sink large dressing room and a windowed bathroom. get this room if at all possible. every staff member from bell boys to room service remarked that this is their favorite room. not a bad price for a room like this either. i found all the staff very freindly and helpful from front desk to valet to very informative concierge. room had internet tv with wireless keyboard which was a nice touch. fantastic lighting fabrics furniture. all up to par with the style and professionalism of schrager hotels. used the gym which was perfect. modern treadmills with tv is. redwood room and asia de cuba are always a scene if you want that. great location near union square. this room certainly made the stay at clift a pleasure. not sure what the comments are in other reviews about it not really being a - star hotel. if they are looking for a classic - star experience go to the four seasons or the carlyle. schrager hotels are consistently very clean very well put together and comfortable and stylish and efficient and lots of fun to stay in. always worth the money in my book. perhaps not the right fit for an older timid crowd that is not looking for or expecting this experience. i enjoyed it very much.',happy
id14173,' pros: blue pearl restaurant had good variety menu food was good wait staff was very nice. the view from the marina is lovely. the hotel is conveniently situated - easy to get to sea world zoo legoland with quick easy freeway access. cons: - we did not get the room we requested (suite with queen sleeper in separate area) but nothing could be done when we got there. there are only - washers-- dryers for the entire complex so get there early. one of the dryers has a broken rusted screen in the back which i didnt see until it had ripped - shirts-sweaters. the hotel would not compensate for this until i called orbitz. also the soap machine was out of order through out our stay and you had to get change from the front desk to use the machines. yet when i went to get change they only had $- worth which wasnt even enought to wash-dry one load. i had to ask people standing in line for change. the phones were not working for - days of our stay - they would ring with nothing but static. we were woken up at -:-- and -:-- in the morning by the ringing. the hotel finally disabled calls into our room on day - - not the safest answer to the problem. they would not compensate us for waking us up the previous nights. the websites say you can see the seaworld fireworks from your balcony - you sure couldnt see it from ours. i think they meant off the back community balcony where everyone walks to their hotel rooms - not exactly the place you would stand in your pjs at --:-- at night. the hotel seems to host alot of special events - weddings etc. one night we came back looking forward to a swim in the pool close to our building but it was full of people who appeared to be from the wedding. we didnt feel comfortable bringing our young children into that atmosphere.',not_happy
id14174,' stayed at the affinia -- hotel for - days and was very pleased with my choice. we are a family of - adults and - children. the junior queen suite with two double beds and a sofa bed was perfect for us. there is a small kitchen with a stove fridge microwave toaster overetc. although we didnt cook any food having the fridge was nice as we were able to buy fruits milk drinks etc. the room was spacious and the bathroom was adequate. our flight wasnt till late in the day so after check out we were able to store our luggage at the hotel and pick it up later. i would recommend this hotel for any family with children.',happy
id14175,' we were a late arrival and were very apprehensive about the location of the hotel once we got to the area. it was a very pleasant surprise to find out that parking was covered and monitored. the rooms and upkeep of the hotel was great. prior to our arrival at the bw we were staying at a doubletree that did not compare concerning the room appearance comfort and quietness. it was a good value. dont let the neighborhood persuade you from staying overnight at this hotel.',happy
id14176,' three day stopover in seattle prior to cruise to alaska - this best western hotel was ideal. easy free transfer from airport via shuttle bus. easy getting in to seattle via same hotel shuttle bus back to airport light railway station - day return to downtown for a few dollars. room was clean comfortable and well equipped. staff were very friendly and helpful. substantial breakfast (included in room price) could last you all day! evening meal - not much choice but good. hotel staff arranged bus to cruise terminal for -- doillars each.',happy
id14177,' erik at the front desk was fantastic. he exceeded all expectations. erik did more for us then all others at the majestic combined. helped us rent a car get the train schedules cabs etc. the location was excellent. right by wrigley close to lakeview. the breakfast was average at best and they ran out of select items at times.',not_happy
id14178,' we stayed at the doubletree hotel at the seattle airport before and after a trip to nyc - the price was hefty compared to other options but the doubletree booking included -- nights parking which was exactly what we needed. i searched for other cheaper hotels but finally decided to keep my reservation. i am so glad i did. their rooms are far nicer than other options in the area and our car was taken away and brought back within minutes of our phone call to the front desk. other than having to make a call to the front desk for extra cups and towels we didnt need anything more. this is a great value when you are looking to stash your car and need to fly out early. at $--- it is actually cheaper than most of the other nicer options if you add in all of the extra charges some hotels add on. i will try to remember not to price shop next time!',happy
id14179,' right next to the village shops and southpark mall. upscale decor large rooms proximity to shopping and restaurants make this a great choice!',happy
id14180,' not that i have anything against getting older - doin it myself you know. but from the musty smell of my delightfully spacious room to the maddeningly oh-so-tiny very-low-def wall-mounted tv screen to scratched furniture and darkly painted hallways i have to say the luxe let me down. not that there wasnt plenty good there was. to a person the staff was attentive hospitable and thoughtful. the wi-fi was complimentary and strong. my room with a balcony at the top on the hill overlooking the pool was quiet even though only a few yards from major construction on the ---. there was plenty of hot water for my tub showers but the water drained so slowly that i ended up standing in several inches of soapy water. rooms at the top seem to be quiet but they are a steep up and down climb to the lovely bar and restaurant and hotel facilities below. i was bothered by the expensive parking fee $-- per night more than --% of the net room cost itself. the luxe is well-located for getting around la pretty much at the intersection of sunset blvd and the --- a fact that is currently good news - bad news. when the on and off ramps to the --- are open it is good news but at night when the construction workers are active the ramps are closed and i found myself frighteningly trapped on the --- without knowing how to get off and back to the hotel. especially considering the high cost of parking the parking staff needs to be kept more current about that situation during this lengthy construction period and provide the guests with some printed directions to and from home for those periods when the ramps are closed. the physical setting is lovely and the grounds well-kept but some upgrading and thoughtful remodeling to the buildings themselves is very much needed. would i return to the luxe? probably...but only when i was assured that the attention to these matters has been complete.',not_happy
id14181,' we recently stayed in the palomar philadelphia for - night. the experience was great from start to finish. we checked in immediately and depsite being well before the check-in time we were shown straight to our rooms. i had a corner room which had dual aspect over the city which was nice. the rooms were spacious comfortable and really clean. the staff were great from the check-in staff to the doorman to the wait staff at the adjoining restaurant (square ----). if i returned to philadelphia i would definately want to stay at the palomar! i would thoroughly recommend this hotel to anyone visiting the philly area as it is perfectly situated for shopping dining and sightseeing.',happy
id14182,' this is a small to medium sized hotel and seems to be quite new. it’s an easy --block walk to the subway - blocks to macy’s and koreatown and the empire state building are around the corner. in fact we stayed in ---- and had a view of the esb from our room. there are plenty of good restaurants and bars in the area. the room was spotless and the bed was comfortable. the water pressure in the shower was tremendous and invigorating. the staff were quite friendly and helpful. i can’t say anything bad about this hotel at all. tremendous value and great experience.',happy
id14183,' i booked three nights in this hotel knowing it was cheap so didnt have very high expectations but i was in no way prepared for what i got. the hotel is extremely shabby apart from a cosmetic job on the reception area. it took twenty minutes to check in because the girl on the counter is so slow. the lift breaks down so often it is not worth trying to use it. the rooms are clean but the mattress is covered in plastic for some reason not too easy to get to sleep. especially with all the noise the many homeless people in the area make at night. the location might be convenient but it is not safe to walk around there after dark. the bathroom door handle fell off in my hands the shower doesnt work they advertise cable but you actually only get about - channels. breakfast consists of one cup of coffee with powdered creamer main ingredient sugar. the danish provided is also main ingredient sugar. if this is the last hotel in san francisco available i would suggest moving on to the next town. dont stay there.',not_happy
id14184,' i stayed her for four nights in october and was overall pleased with the hotel. it was in an excellent location just across the way from boston common. like other hotels in the area there was a charge to park a vehicle so that was expected. i felt welcomed on my arrival but was rarely spoken to otherwise. in the restaurant i felt very unwelcome which is a shame considering the price of the food there. i will say that i was disappointed in the free continental breakfast. with just some fruit and a few stale quartered pastries it paled in comparison to free breakfasts and other chain hotels. overall the room was nice and there was never a problem with cleanliness. i just feel that for the price i paid the service would have been better. i will probably stay further out of the city in a more reasonably priced hotel next time i am in the city.',not_happy
id14185,' what can i say..... our first wedding night and this hotel was spectacular! service food all of it - - stars!! we had the bed and breakfast deal - the food was soooo delicious!!! we will be staying here again!!!',happy
id14186,' very noice due to street noise. i would not stay here again. at one time the furnishings were probably nice but they are all very worn. the carpet is in desperate need of being replaced. full of stains. look somewhere else.',not_happy
id14187,' great location. not sure about complaints about the area being unsafe. sure there are some homeless on the streets but that is common in a city of this size and they were neither threatening nor pushy. powell st muni is very close and we were able to take that anywhere we wanted to go and only encountered one transit driver who was not helpful. walked from hotel to embarcadero and had a wonderful time en route through china town and north beach. would definitely stay at hilton again and in this area for great access to everything. lots of food and shopping in the area with less crowds than at the wharf. tower - room decent size clean nice view free internet and continental breakfast. --th floor with no noise from in or out of hotel. needed maintenance for curtain malfunction and they arrived quickly fixed the problem and were very pleasant. concierge was helpful as well.',happy
id14188,' my husband and i stayed at this hotel last week. we had always wanted to see graceland and thought that since this hotel was so close and we couldnt get into the heartbreak hotel this was our best bet. i now know why there were no pictures available on the website. the hotel was very disappointing. we had originally wanted to stay - nights but cut out trip short to only - night. our room smelled like smokeit was very dirty! there were stains on the carpet and holes in the bedspread. a picture on the wall had been sprayed with cleaner and it was left there to drip down the picture and dry. no one even wiped it! that is disgusting! the bathroom could have been cleaner also. i will never stay there again.',not_happy
id14189,' from check in to check out the staff were great. our room was lovely and bright and immaculatey clean. the hotel is very well based for all the attractions and for getting away from the city itself. i would definetly recommend this hotel to anyone visiting san francisco.',happy
id14190,' this hotel is a little dated which means smaller rooms with less placement planning . i would still recommend that you stay here at least once and probably twice. on my next visit i plan on asking them to reserve a room for the first two nights on one side of the tower and for the next few nights on a different side or different tower… this is because the cylindrical towers offer large semicircular windows offering expansive views of the city. it’s tough to provide a more detailed review because of the combination of standard westin features like dual showerheads heavenly beds and brilliant location of outlets with lamps for laptop and other charging needs with issues like slightly worn towels a goofy bathroom door that nearly forces you to close it to maneuver and lots of crevices that confound the cleaning ladies (i dropped a tissue and knelt to pick it up and realized that there were large crumbs under-beside the bed hidden by the overlapping comforter and frame). still you should stay here at least once. forty-six floors up you can see the city and waterfront and take spectacular photos. the location offers a great base for excursions to pike place market and several good restaurants. also it’s a little closer to the space needle than some other top-tier lodging options. the staff was friendly the wi-fi connection i the lobby was slow and there are numerous pros and a few cons that i could expound upon but why? you should stay here at least once end of story.',not_happy
id14191,' stayed - days at the excelsior while attending a summer institute at teachers college. it is directly across from roosevelt park and the museum of natural history. the hotel reminds me of a grand european hotel:beautifully decorated in an art dec style that compliments its surroundings. yet it has all the modern amenities too. i especially liked the climate control features in my room. the staff is very professional. my room was tastefully decorated clean (i inspected it throughly) and quiet. i slept like a baby each night. i used the subway to commute to class as well as penn. station: it was very easy to do.',happy
id14192,' we were planning to visit chicago on pleasure trip and looked at kimpton hotels - found hotel palomar. i also joined the kimpton hotel membership for free internet while staying there... enjoyed wine reception with appetizers each evening nice room beautiful hotel close to subway system walking distance to shopping and museums! loved it! even hotel restaurant was good as well as great restaurants nearby!',happy
id14193,' this is not an upmarket hotel new york is not a cheap city to stay in so you still pay what i think is quite a high price for accommodation. the skyline could try a bit harder a couple of the staff on the front desk were very helpful one of the night managers panicked when we asked for directions for the following day. for an old hotel the room was very comfortable good bed very nice bathroom tv fridge and a safe in the room. what they dont have which i found very disappointing is coffee making facilities for the money you pay it is not a big ask also there was no free wifi sometimes it is little things that can make or break a memorable stay. the concierge was not overly friendly she needs to learn how to smile and enjoy her job or maybe a different job with no people contact. the location is good times square is just a short walk the subway is close by so you can do a lot of attractions by using the trains. there are plenty of restaurants nearby.',not_happy
id14194,' finding a good hotel at a decent rate in new york is often a challenge. the murray hill east suites is exactly what we were looking for. walking distance to the un comfortable spacious suite room with a small kitchen and a cosy living room and very friendly staff. internet is free in the lobby but there is a charge to use it in the room. we had a few internet disruptions during our stay but not too long. we highly recommend this hotel.',happy
id14195,' i was very much looking forward to my stay at hotel erwin but was sorely disappointed in most aspects of my stay. i had a do not disturb sign on and was woken up by housekeeping anyway. my room was not clean especially the bathroom. also there was a horrible musty like smell in the room which made it difficult to enjoy my down time in my room let alone do work in there.',not_happy
id14196,' trump has created in the trump intl hotel chicago what imho is the finest hotel in america in terms of overall experience and especially service and one that can rival the greatest hotels in the world. over the course of the past thirty years of my business career i have stayed in many of the top us hotels and many of the world is great hotels from london is connaught to geneva is hotel des bergues to hk is mandarin and peninsula and tokyo is seiyo ginza. the trump chicago is definitely in the same league as these great international hotels yet it also retains a distinctly american flavor: friendly service modern design and leading edge technology. from the moment you arrive the service is impeccable and achieves the elusive ideal balance between professionalism and friendliness. the staff are efficient attractive well groomed courteous and extremely helpful. moreover you never ever have the feeling that anyone is expecting any kind of a gratutity which can be so offputting in certain american cities. here you truly get the feeling that you are a valued guest and that whatever can be done to make you comfortable and is cheerfully offered. from the reception staff to the room staff to the restaurant and spa staff everyone did a superlative job. our room was magnificent: --- square feet with a superb view of the lake a fully equipped kitchen area (including nespresso coffee machine) an enormous and delightfully comfortable bed and a very complete and efficient bathroom. the design was modern but not oppressively so. the high ceilings reinforced the feeling of space. the electrically controlled drapes opened onto magnificent floor to ceiling windows the soaking tub in the bathroom allowed for a bit of indulgence. this was truly one of the best rooms i have experienced in -- years... the location was ideal for anyone having business in the downtown-loop area and there were always taxis a doorman is whistle away despite a busy convention (which had the hotel ---% full) as well as regular summer thundershowers. as for food and wine we spent our first evening at rebar having quickly changed after an arrival from the west coast and found the cocktails to be delicious the sushi-sashimi remarkably good and the ambiance lively and young. we were in fact surprised when the lights were raised shortly before -am to indicate that closing time was approaching. we had been having such fun that time truly flew by. we did not dine at the in-house restaurant so i can not comment on that. the exercise facilities were state of the art in pristine condition had spectacular views and contained everything one could possibly want. we did not use the spa facilities so this is something else i can not comment on. in summary: a truly outstanding experience. i would definitely stay there on my next trip to chicago. and while this hotel clearly charges five star prices they unquestionnably deliver five star service; so even if one was not travelling on business i can think of no better place to treat oneself to real luxury. and i left thinking what a pleasure it was to see an american hotel earning a place among the unique establishments of the world. bravo mr trump and congratulations to your team!',happy
id14197,' my family stayed at this hotel during our family vacay to dc. the staff was absolutely wonderful and the room was nice with great amenities. i would recommend the beacon to anyone visiting dc. it was in a great location for us. we did not have to travel far to visit all the landmarks in the city. the restaurant has some delicious food (something we needed after site seeing all day). i cant wait to visit again on our next trip to washington!',happy
id14198,' the best resort we have ever stayed at. the people service food rooms hotel golf view everything was excellant. the spa was exceptional. we recieved wonderful rates. we traveled there over the thanksgiving and new years holidays we have been going for a few years and always have a great time it is one of my favorite places to go very peaceful and the employees are always so attentive and friendly. i was so ispoiled. i will go back.',happy
id14199,' of the different small mid-priced hotels ive tried in new york this one worked well for me: quiet block in a convenient location and attractive neighborhood clean and nicely furnished room all the crucial amenities (working ac free wifi coffeemaker robe toiletries) plus an excellent bar-restaurant and (as a bonus) free breakfast. i have two caveats which correspond to earlier reviews. first the standard rooms (whatever the hotel may call them) are tiny even by ny standards and if they face an airshaft they may be too claustrophobic even for a single traveler. count on paying for a bigger room (not really a suite) which in my case was lovely with upper floor view of the chrysler building a desk armchairs etc. the smaller caveat is that some (but not all) of the younger desk and lobby staff could use some professional training in customer service.',happy
id14200,' despite the wonderful location and the cheap price this hotel has fleas! i personally have been bitten alive in the stingy and old bed. the hotel smells funny with crazy detergent they use. i would not recommend staying here unless you dont mind bringing fleas back home.',not_happy
id14201,' the washington square hotel is a pleasant departure from the overpriced midtown hotels. get a deluxe room in the annex and you will be more than with your experience. little amenities like bath robes night lights iron hair dryer and full size umbrella just to name a few. top that off with a more than adequate free continental breakfast and a quiet village location and you have a very pleasant stay in nyc.',happy
id14202,' i recently stayed at this hotel and i loved it. im very familiar with marriott hotels and stay at different properties several times a year - this is definitely one of the best. the location is great - right in the financial district of manhattan which is great for tourists as well as those who are on business trips. there is a subway station located close by which makes travel to other parts of manhattan very easy. the hotel itself is very clean and modern. the rooms seem recently renovated which also makes for a pleasant and nice stay. usually hotel staff at the marriott is well-trained and friendly and the same can be said for staff at this location - very accommodating and friendly. a few other perks at the hotel include a roy is restaurant inside the hotel (one of my personal favorites serving hawaiian-fusion cuisine) as well as a fitness center that is adequate for simple weight training and cardio workouts. for those who need a coffee fix a starbucks is also on site and a great convenience. probably the best thing about the hotel is the value - most hotels in new york city can be very expensive but if you book early enough you can find some amazing deals ($--- - $----per night). considering the level of service and the amenities the hotel offers this is probably one of the best deals in new york city.',happy
id14203,' i will never stay at a days inn again. this place was horrible. amenities were --- roll of toilet paper (no extra rolls provided) pubic hair on towels and stained broken springs in mattress stained chairs tv remote just changed channels (no power -volume -menu control) wall switch controlled all lights in room broken tiles in bathroom no ice-vending machines no ash trays in smoking room furniture all scratched place smelled like urine. all this for $--- a night – plus tax and in washington dc no less.',not_happy
id14204,' my partner and i stayed - nights in the milford plaza so we are in a very good position to comment. we checked in after a journey of more than -- hours so we left our bags in the room and went out to eat. when we returned there was a foul smell of drainage in the room and we called for someone to come and have a look. ahter half an hour the engineer confirmed we couldnt stay there and we were given another room. we were exhausted. my partner closed the sliding door of the bathroom of the second room to have a shower but couldnt get out.we tried pushing and pulling the door but to no avail. we were tired frustrated and panicky. we called housekeeping again and another engineer was sent up to open the door. imagine if someone is on his own and locks himself in...there are no energency phones in the bathroom of course. also missing is shower gel. it amazes me that they bothered to put in hair conditioning but not shower gel not on the first day and never in the - days. not even a shower cap although the shower head is not detachable. the second room we were given was not very clean the bath was dusty the lamp bases dusty too and the sheets on the bed creased and fitted inside out. very shoddy indeed.and the bath is very dangerous to get into as there was nothing to hold on to. forget expecting a magnified mirror for the over -- is. youll be lucky to get the very basic...they dont even leave a spare toilet roll! the next morning we woke up to workmen outside our window. we spoke to guest relations who offered us one night compensation and a change of room (again). she told us the staff would be updated on the situation and we could speak to them when we return from our excursion. when we returned and asked for the room change nobody knew anything about it and we were told the hotel was full. the following morning we again spoke to gr who offered us a room but could not guarantee peace and quiet. we therefore did not bother to change. workmen woke us up outside our window on - mornings out of -. the tv of course didnt work and we had to report it. i was sick and stayed in my room for -- hours. twice strangers(not hotel staff) walked into the room using key cards. when we came to use the key card ourselves it wouldnt let us in. staff came to apologise but we didnt feel very safe. naturally the bathroom door was never fixed and this deprived us of any privacy at all. there was only one chair in the room and no reception to speak of as the few seats in the lobby were always taken. we tried to spend as much time away from the hotel as possible. when we checked out and wanted to use the toilets downstairs the men is toilet worked but the women is toilet door just wouldnt open. i gave up after -- minutes but another female guest went into the men is instead because she kept trying and trying the door knob. i went to reception and was told i needed a key card to go in!!! no instructions on the door and a key card needed only for the women is toilet. is this american logic- am i supposed to read minds? other things went wrong but id rather not work myself up further. it was a terrible stay it felt like a cattle market everything beyond control. forgot to mention that of course we were once stuck on the --st floor and tod that lift was not in use....so we waited and waited.....',not_happy
id14205,' it is too bad i only stayed here one night. this hotel was flawless. the lobby was nice and modern. the staff was friendly and effecient. the room was huge modern and well furnished. some great appointments: nice -- hdtv great shower big fluffy towels big new bed with comfortable pillows a mini fridge and free wifi. the free breakfast wasnt bad either. all this for a very reasonable rate. i will definitely be back.',happy
id14206,' my best friend and i were celebrating her birthday in nyc. we had tickets to pajama game and wanted a good deal on a hotel so we could enjoy the city for the night without husbands and kids. i booked the hotel after reading some horrible reviews. so i went into it expecting the worst and figuring if it was so bad we would stay elsewhere that night. i got into the city a couple of hours before check-in time so i could take a look around just in case we had to jump ship!! i was pleasantly surprised when i walked in and saw the lobby mostly renovated. yes there are two areas in the lobby that are still under construction but it certainly was not a turn-off. i figured i would have to wait to check in since i was there so ahead of time but they gave me the key immediately and i headed up to the -th floor to room ---. elevators where a little slow but so what it is an old building. they were clean and escalated upward smoothly. the hallway had a little bit of a stale smoke smell but nothing too offensive!! i entered the room a little nervously and was again pleasantly surprised at the condition. the bathroom was spotlessly clean new white tiles new pedestal sink new toilet and clean shower!! the living area was spacious with a faux fireplace clean carpeting clean sheets and bedspread and freshly painted walls. there was plenty of storage for clothing as well with an armoire dresser and nightstand. the television looked brand new and worked just fine. the bed itself was nice and firm; probably near new. the pillows were horrible.....so what though....just ask for some additional ones!! we felt very safe as well. locks on the doors worked just fine. it was very quiet during the night. we slept soundly and never heard any other guests or noises from the elevators. the only real offensive thing was a large garbage bag in the hallway that was left for guests to dump their garbage into. it sat there all day into the evening. so we decided to take it upon ourselves to send the garbage on a ride into the elevator to the first floor!! we figured that once it got down there and the elevator door opened someone at the front desk would get the picture!! the location of the hotel was amazing!! you are right there in times square right in the middle of the theater district access to some great restaurants and shopping. you will probably run into the naked cowboy who is spotted walking around the streets of nyc in just cowboy boots underwear and a cowboy hat!! it is a -- minute walk from penn station to the hotel. you can hit macy is on the way. we dined at trattoria trecolori which is right on the same block as the hotel. we had no idea when walking in that the restaurant is so well-known and absolutely delicious!! not pricey at all. we shared an appetizer salad and each had a delicious entree for $-- which included tax. it was a friendly place could be romantic...really perfect for dining with a special person. there are two great delis right next door to the hotel...dunhill cafe (i had lunch there) and cranberry deli (we had breakfast there the next morning). great food and amazingly inexpensive. we got pedicures around the block at vogue nails (--th between -th & -th). definitely a girly weekend!! would i stay there again????? absolutely. in fact i will be bringing my two girls in for a weekend and staying there again.',not_happy
id14207,' we stayed at the hotel this past labor day weekend. the staff was very helpful rooms were clean and comfortable. we used aaa membership rate which included breakfast for - each morning. sunday morning is breakfast was overcrowded and a bit understaffed. they had a hard time keeping up with orders and stocking the buffet. my son ordered off the children is menu and after -- minutes received a single piece of french toast (with a cute fruit kabob) that was severely undercooked. the restaurant manager promptly apologized and happily took it off our bill. we were allowed a few pieces of french toast from the buffet. we also had to wait quite a while for towels saturday morning. overall we give this a very good rating for cleanliness service and location.',happy
id14208,' i was wary after some reviews of this property but found it to be fine. my wife and son commented that it ismelled. it smelled like a hotel to me. the hallway carpet and walls need a refresh. the rooms are clean and comfortable. the concierge was very helpful although i wish he knew some routes better.',happy
id14209,' everything at this hotel is very clean. they even wash the sidewalk outside your door each day. we had a bouquet of flowers on the sink and the maid put fresh water in it. our plans changed because of snow at home and alex the manager could not have been more helpful and accommodating. the heated pool and hot tub were great. the parking is free. few hotels in san diego offer free parking. it is close to the major sites and highways. we will stay here again. this hotel is a real find.',happy
id14210,' we stayed at the villa florence at the end of a world wind trip through california. having stayed in b&b is during our trip we were prepared for the impersonal nature of staying in a regular hotel. but not here. we arrived very early and the staff was extemely gracious quickly preparing a room assisting us with our car rental return and generally making us feel like a vip even though we were not. we did request a quiet room away from powell street which i highly recommend. the cable car line runs right in front of the hotel which is very convenient however a bit noisy. our room was very spacious and beautifully appointed. this was a delight for us and a great way to spend the last two days of our california trip.',happy
id14211,' i stayed here in january of ---- and found this hotel to be a great stay with an even better location. the hotel room and bathroom was clean and comfortable. staff was pleasant and friendly. i was staying with - other colleagues and had a good nights sleep in a cot. - a recommendation to the hotel is to upgrade your tv remote controls. i couldnt believe how cheap they were and we had to press extremely hard and long to change the channel. we tried switching with our friends across the hall and they had the same problem. a bit annoying when youre trying to unwind after a day in the city. i even tried my neighbors remote which had the same problem. i would recommend this hotel if location is your priority.',happy
id14212,' hotel was more than we expected overall. hotel & room decor was lovely. it was nice from the usual hotel ambience you get at most places. everything from the curtains to the carpet was different (in a good way). rooms were kept very clean. our only one complaint is the bed sheets. they were too too crisp and werent that comfortable. (the thread count was only ---). but once youre asleep you dont think about it i guess. i will probably stay here again if im in the area.',happy
id14213,' my wife and i stayed here the night before flying out to cancun and i was surprised at the level of service. on the pick-up from the airport we had to wait about -- minutes and make multiple calls to the hotel to find out where they were. unless you are elite rewards member the internet is $---night. the tv had a poor signal and was a bit fuzzy. the desk staff and bar staff were far from friendly and it seemed to inconvenience them to ask for anything. the rooms are somewhat like a comfort suite with a sofa and seperate bedroom. the lobby and bar area were really attractive with a mining them. if you are staying at den i would suggest the holiday inn instead.',not_happy
id14214,' started with friendly staff and a glass of champagne at check-in and went uphill from there. the room was immaculate and had a very cool and modern yet comfortable feel. it may be an unnecessary effect to have one is bath water come out of the ceiling above but it got this non-tub soaker to run a bath! added touches such as a french press coffee maker soft robes and even a fun little rubber ducky really made an impact. somehow i didnt even mind that my window faced directly into the side of the next building. the bed was incredibly comfortable and i did not experience any outside noise. breakfast in the hotel is restaurant was lovely - my dish of fresh mixed berries and sliced grapes was far superior than the usual bowl of under-ripe melon and hard pineapple im used to at some of the chain hotels. the front desk cleaning and restaurant staff were all very helpful and extremely courteous. very impressed with hotel ---- and would recommend it to anyone.',happy
id14215,' first off what kind of hotel doesnt have a restroom inside the hotel room? i had to pay an additional fee when i discovered my room was bathroom-less. the upgraded room had a sink outside of the bathroom (which was in need of renovations) and the sink was no larger than - by - feet a very small sink. considering the area this hotel was not up to par.',not_happy
id14216,' stayed with family in july ----. well located just one block from union square and about -- minutes walk from the powell st bart station. comfortable and clean. the only disappointments were the lack of a security box in the room and free internet (go across the road to starbucks for free wifi). these should really be standard features nowadays in this class of hotel.',not_happy
id14217,' i stayed at the belvedere hotel with my mom on a - day trip to ny in march --. i booked the flights at christmas as a present for my mom as she has never been to ny. i then spent a few months looking at loads of difffernet hotels as there are just so many!!! we agreed that we would go for a - star and after looking on trip advisor the one that kept jumping out with great reviews was the beledere. i booked it and was surprised at how reasonable the price was compared to others. the location was also just so perfect as we knew we would be going to shows. when we arrived we were not dissapointedit is so central and the doorman was just so lovely. there was no wait at reception and one of the girls in particular there was so friendly and helpful when asked the silly first timers questions that she must hear day in day out!!! the lift was a little on the slow side but it didnt matter to us as we were only on the -th floor so could take the stairs. i was pleasently surpised with the room. ny hotel rooms are usually very small but this one fit two double beds with plenty of room around them. room was kept spotless each day and everything functioned the way it should do. yes the bathroom was slightly small but how much moving around does one plan to do on the toilet!!! there is a kitchenette which came in very handy for the use of the fridge. there is a little gift shop with everything you could need and internet and phon access. the only little things were that we were at the front and the street outside can be a bit noisy in the morning but sure where in ny would you find peace and quiet and why would you want it in such an amazing city!! room could get quite warm but we didnt turn on ac so im sure it would have cooled down if we did. at the end of the day how much time does someone visiting ny spend in their hotel room and if they do then why did they bother going to a city that has so much to do and see!! i will return to the belvedere next time im in new york as why spent so much time trying to find another suitable hotel when you already know of one!!',happy
id14218,' i cant say enough about this hotel! my family and i evacuated from the beaumont area due to hurricane gustav. there were several families that evacuated with pets but between all of our family we had a total of - dogs. before we came to san antonio i had suspicion that we would have to keep our pets secluded from the other hotel guests but that wasnt the case at all! they not only made us feel comfortable but our pets loved their stay as well!',happy
id14219,' location is the only thing good this hotel has. the service is extremely poor. the phones do not work meaning if you need to order room service; you cannot press the room service button on the phone you actually have to go to the grill and order it. the walls are extremely thin; you can hear someone is whole conversation next door plus hear when the bathroom is being used. we were awaken at - am to a false fire alarm. the elevators(depending on which tower the room is located) is like a mile away. we were switched to a different room because the t.v. did not work. the hotel needs serious updating; the beds are really uncomfortable.',not_happy
id14220,' this hotel is in the middle of the hustle and puzzle. this was our first stop on our us trip and delivered what was expected but nothing spectacular. we didn’t dine in the blue fin restaurant so no comments on that but the following things were found positive(+)-negative(-): + clean stylish rooms and beautiful bathroom + bliss amenities + good hairdryer (not as good as i have at home but much better than in most hotels) + check in and check out was handled extremely quickly + whateverwhenever staff and check out lady were polite and fun - our room view was very poor (opposite building ventilators and some kind of roof below) - the place was noisy (and now i don’t mean the regular traffic or times square noise but the awful continuous noise from the ventilators) - no wifi (this is the biggest negative point for such a hip hotel. if you want to be trendy then please provide wifi in the rooms free of charge. living room was always so hectic that we couldn’t find a place to sit and surf). - the entrance is not very welcoming - the lobby and the bar were extremely noisy and crowded all the time. we didn’t get a relaxing feeling when we entered the hotel after sightseeing and shopping. you just wanted to escape the crowds to your room as quickly as possible (the room did the trick though). - “free acura ride”- card was placed into our card “case” but nobody introduced the service to us and we found the card during our last day… our purpose for - nights in nyc was to do the basic sightseeing and shopping so the location was very convenient for that but next time i would choose a hotel that has more peaceful atmosphere and location. the hotel is very trendy and we liked the design but it feels that the only thing this hotel can provide to us is the great room. however people who do not mind the hectic feeling of this hotel this is a great choice.',happy
id14221,' as independent travellers from the uk i booked this hotel after reading the recommendations on trip advisor so think it is only fair to add to the largely positive things said. the room was quiet apart from the general disturbances you should expect in any big city and well appointed. front desk staff are everything you could want will friendly greetings and lots of help and advice when needed. the breakfast is ok and totally adequate with largely bread and cake choices but i certainly wouldnt describe it as iscrumptious as some others have. i need more than toast and cereal to wax as lyrical as that! make no mistake this is a fine hotel in which we thoroughly enjoyed for our - night stay and will return in a heartbeat if we are ever in philly again.',happy
id14222,' i have stayed at many wyndhams. the quality of the name usually speaks for itself. that was not the case with this hotel. i paid the wyndham price for a cheap motel. it was very disappointing. dont waste your money.',not_happy
id14223,' a good convenient hotel in the miracle mile close to the red line and many restaurants.',happy
id14224,' in my previous review of this hotel i noted some improvements but now im afraid the belleclaire has taken a slide backwards. first off check in took -- minutes because the hotel didnt get the fax from orbitz. the fax? are we still living in the ----s? because the hotel lost my reservation even after i gave them my reservation number i was given a dusty room right in front of the elevator. noise levels were unacceptable with people chattering on their cell phones and luggage bumping into the narrow hallways. also the room was broiling hot because the hotel uses radiators. cranked the ac window unit down to low but it took a couple of hours to make the room livable. and even after a year of renovation the hotel is still under construction and walking through the lobby is like walking through a construction site with unfinished floors and walls. will not stay here again.',not_happy
id14225,' ah the w times square...such memories. got to stay here only because i got a great rate one cold february during their off-season. this is a luxurious opulent and lush hotel. it looks futuristic right out of a star trek film which makes it even better. i paid for them to connect a computer here since i forgot mine at home; they brought up the newest macbook for me. once again bravo! you wont find old-folk rich here; just the young rich. as such i like it better than the waldof-astoria which is a similar very expensive --star property but that place is full of the old rich. if you want to be surrounded by a more young vibrant (and rich) crowd pick the w times square. it is the perfect place to bring your girl to when you want to impress her. you cant go wrong at the w times square: right in the heart of times square and full of youthful beauty. it is worth every dollar you pay.',happy
id14226,' i frequently visit charlotte for business and always stay at the renaissance. initially it was for the convenience to our corporate office but now it is because of the wonderful staff and the excellent service i receive from the time i walk in the door until my departure. while everyone from the bellman to the front desk staff to the wait staff to the shuttle drivers do an excellent job i must give a give a special shout out to sara felicia and derrick. they go above and beyond to ensure i enjoy my stay. there have been times when i thought i made a reservation but didnt and they always find a way to accommodation me. i highly recommend this hotel and commend the management team for their leadership.',happy
id14227,' somehow quests in the shared areas were as nice and considerate as the staff was - laid back in a wonderful way. the coffee and continental breakfast were very good - an unexpected pleasure. loved the hammocks palms and astro-turf. swam little laps in the funky older pool. place made me remember all the joys of motor hotels as a child but in a very romanticized way. lots of cool asian restaurants around and the marina walks were gorgeous. even managed to get a $-.-- guest pass to the dolphin club and swam in the bay. partner had a great massage a few blocks away. walk around ... the neighborhood is great! the whole stay there was as enjoyable as it gets.',happy
id14228,' so a couple weeks ago my marching band was in new york to be in the veteran is day parade and we stayed at the beekman. i can understand that having -- teenagers and -- or so of their parents would be stressful on a hotel but upon our arrival our rooms werent even ready and some rooms didnt have blankets on the beds or towels in the bathroom. the room i was in -e to be exact was less than perfect. the mattress was very hard and uncomfortable our heater unit was literally falling off the wall as was the smoke detector. the bathroom was filled with mold hand had no ventilation system. and our refrigerator made extremely loud noises that made feeling somewhat comfortable in the room difficult. the elevators never seemed to be quite right and one of our rooms had not one but two cockroaches. we also had some sort of breakfast service that was less than perfect some mini pastries fruit (the high point) yogurt which was never quite cold cereal and a variety of milk and juices... something warm would have been nice. now on the plus side the staff was very welcoming our maid was very personable and had a good sense of humor. they were also very open to a group of our size which some hotels arent. all in all it was a place that i would not have chosen but it worked out ok. ps: any pictures that you see online of the beekman not quite what youre getting.',not_happy
id14229,' the staff is so kind they are willing to help you with anything we were planning to take a taxi to the golden gate but they offered us a deal using the hotel town car so if you are wondering about transportation or how to get somewhere ask the hotel first i heard complaints that people have noisy rooms overlooking the bus depot or the lower room air conditioning units so make sure you ask for a room on the top floor or a room overlooking the entrance to the hotel because those are the most quiet areas. the room is nice! the decor makes you feel luxurious. the beds are comfy. the maids really clean up the rooms nice so when you come back from a long day of exploring your room is squeaky clean and it is as if it is the first day you checked in. there is also an electronic safe in the closet that you set the code for and is refreshed after each person checks out. the bathroom is quite small (it is split into two sections the sink and closet area has no door and is very open and well lit. and there is a door next to the sink that leads to the toilet and shower which is the only cramped area) but it is a hotel you cant expect much out of a bathroom unless you have a penthouse haha. but the bathroom is still nice and classy. they had free wi-fi in the lobby which worked well and they also have a computer room that allows guests to check-in for flights and print their boarding passes for free. the only bad thing i would have to say about this hotel is that their food is insanely overpriced but the hotel is located near everything. it is literally a hop skip and jump to pier -- as well as many food places such as ihop rainforest cafe joes crab shack starbucks mcdonalds burger king and more! you also can walk to the alcatraz cruise at pier -- very quickly and easily. the f line muni is right across the street from the hotel that will take you directly to places such as castro downtown san francisco and chinatown.',happy
id14230,' we recently stayed overnight at this hotel in order to go to a night game for the nats. the metro was only a - minute walk. the staff from beginning to end of our stay were so gracious and made you feel very comfortable. the room was smallish but clean and comfortable. initially the outside noises and hotel noises were noticeable but we got in late after the game and it was very quiet. we took in a nightcap at the irish channel which is attached to the hotel a nice pitstop. liked very much having to use your card to entrance to hotel elevators and even the restaurant. the parking for valet is pricey and when we checked in we were told there is a parking garage near by but they dont allow in and out. it would be a good idea to ask about it when you make your reservation if it works for you and it is cheaper. the breakfast was great and not too crowded as some reviews noted - we didnt get there until -. even though there was a huge piece of equipment outside the building and a note slipped under our door warning about it we didnt even notice it. it looked like they were cleaning the outside of the building. we walked around the entire block and delightly found the national portrait gallery not far away not to mention a number of interesting chinese restaurants the verizon center and the neat gateway to chinaway arch. night time i would agree is a different scene but folks were out walking and since some of it was metro traffic from the game it probably added to the comfort factor.',happy
id14231,' a good hotel in a great location. the previous reviews on the site are accurate the rooms are massive but slightly dated. having said that it did not cause us a problem and if it was renovated i guess the prices would increase accordingly. the rooms were clean and the kitchen facility was great as we did not have too eat out all the time. the one evening we were too tired to go out so ordered a chinese takeaway via the reception i guess most hotels would not be too keen on you doing this! the frontier diner on the corner of the block is an ideal place to have breakfast to set you up for the day. there are several good restaurant close by cibo [--] (- block up on -nd street) is highly recommended. the area feels safe even at night and it is just a short walk to grand central station. all in all a great hotel and we will be back.',happy
id14232,' i booked this through an online site based on the price and tripadvisor reviews. we laughed as we got off the elevator into a very small hallway. we were pleasantly suprised when we entered the room. we had a suite that included refrigerator range dishwasher washer-dryer but most of all the amount of room. it was not your typical city room where you could barely turn around. this had pleanty of room for the sofa sleeper to stretch out. we could also look down onto michigan ave. there was an internet connection in the room but since we did not have computers we used the ones in the business center. we will definitely stay here again.',happy
id14233,' the room that i had was small and located on the --th floor. it was very clean neat and met my standards. the beds were comfortable. i arrived first and my friends arrived after i did. i like that the staff called me to ask if my guest could have a key to the room so that i did not have to travel down to greet them. thank goodness- the elevator would have taken a while as i soon learned (- elevators for -- floors). the next morning we sent off for our day in the city came back to a clean room but they took our towels and didnt replace them or the bathmat. kinda of odd but we managed. we are a no hassle type of crowd. the next morning for check out was a nightmare. we tried to catch the elevator to leave at -- but every time was full or had to wait more than -- minutes. we ended up just carrying out luggage down the stairs to make sure that some of us could make our trains out of the city. i adored the hotel and the proximity to everything but the elevators to get down to the lobby were another thing.',not_happy
id14234,' staying in the city overnight i did not want a big hotel and traveling on my own i dont need a giant room. for me i like a more personalized experience. the bulfinch hotel was certainly comfortable the food was great and the flatiron the restaurant in the hotel had a lounge-feel to it. the night i stayed over thursday-there was a fantastic pianist playing! the drinks were pretty good too. and the nice thing is it was close to public transportation as well as an area called fanueil hall with all kinds of shops.',happy
id14235,' had the opportunity to stay on the top floor club room with very nice view over the sea. upon check-in i was promised to have a free internet during my --day stay but when checking out the story was a bit different. finally hotel decided to give the internet for free as promised. otherwise there were no problems with anything. service was good and attentive. room was kept clean spotlessly and staff was serving with a smile. since staying that long time i also got a cheese platter and wine on the -th night from the hotel management and that was nice. had my breakfasts usually at the club lounge which offers smaller variety of foods than the restaurant but of the same quality. club lounge also had free wifi beverages during the stay and staff was there to help you with dinner reservations or any other matter you might had.',happy
id14236,' the rooms were very clean courteous staff awesome location but the beds are hard to sleep in if there is a group of you. its close to everything in hollywood and the freeway but also you are right in between - hospitals so expect some noise. another upside is that you are really close to an amazing and cheap mexican restaurant called el gran burrito its -- hours and cheap $- tacos $- burritos on santa monica and vermont.',not_happy
id14237,' being a priority club member i have stayed in a lot of holiday inns across the country. when we decided to visit new york i checked out the prices and discovered the holiday inn midtown to be reasonably priced compared to other hotels within walking distance of times square. the location was good--two blocks from the subway and -- minutes walk from times square. but the hotel itself was a disappointment. lots of painting was going on during our stay so our first impression wasnt the best. the room was a good size but even at the coldest setting the air-conditioning was less than satisfactory. there were cobwebs in the corners of the ceiling and the coffee maker looked like it hadnt been dusted in quite a while. the paint in the tiny bathroom was peeling but other than that the place was clean. we stayed four nights and asked that the bedding be changed after the second night. one of the new sheets was torn. the desk personnel were friendly but the concierge was abrupt and always in a hurry. the internet service in the hotel did not work the entire length of our stay. when we went to the cafe to use our free continental breakfast coupons we waited-- minutes without any acknowledgement from the waiter so we left. i guess you get what you pay for but this was the worst experience ive had with a holiday inn and paid the highest room rate ever. i dont think ill be returning to this hotel.',not_happy
id14238,' i reserved - rooms at this hotel - months in advance for the air and water show taking place in chicago. upon arriving i was told the people staying in my reserved room the prior night decided to extend their visit so my room were no longer available. they offered to pay for our rooms at another hotel they arranged. good deal right?? no! they sent us to the essix inn on south michigan an old dated stinky motel that is about $-- a night. when i called to complain they set us up in a nicer motel. although they did make it right this took - hours of our vacation time with our family who were waiting for us. not a great way to start a vacation. we purposefully booked at the millenium so we would be in close proximity to the air show and would not have to hassle getting around the city and paying for taxi or parking. very disappointed- what is the purpose of a reservation??',not_happy
id14239,' i stay in many hampton inns since i am on the road for work and i can honestly say never again to this one. first off they charge $-- for valet parking; i have stayed at the ritz in dc and they did not charge that amount. you can park - blocks away for $-- per day but it is not an in and out garage and it closes at night so you are stuck paying the high fee. my room was small there were hairs (not mine) on several of the bathroom towels and the doorway into the bathroom was dirty and disgusting. i actually scrubbed it since it was so nasty. then the fun began around --pm when many of the guests decided to let their children run up and down the hallways and slam the doors for over an hour. many guests complained and the kids stopped but then the the moms decided to have a loud pow wow in the hall until after -am. i finally called down to the the front desk and it took them -- minutes to send someone up to disperse the women. for the price not worth the stay.',not_happy
id14240,' spent a long weekend here to visit museums and do some work. this was my first time staying in nyc and hotel giraffe was absolutely perfect in terms of location and service! jonathan was so accommodating in handling my reservation and the doormen and front-desk staff were always pleasant. the room was immaculate and the breakfasts were such a convenient way to start the day...took coffee to the rooftop in the mornings and sat peacefully in the lounge with espresso at night to do work. just - blocks from line - metro station and a quick walk to eataly. loved hotel giraffe and definitely recommend to others!!',happy
id14241,' i stayed there for only one night. the hotel resides between china town end and north beach (little italy). not a good surrounding for family or kids as there were some night clubs across the street. the room was cramp but quite clean. the man at the front desk (jason) was great and kind. the breakfast was literally bread and butter.',not_happy
id14242,' so glad i chose this hotel for our recent visit to seattle! staying at andra was a pleasant experience in every way. it was centrally located for the most attractions we most wanted to visit (and others that we didnt have time for). our room was on the -th floor and was spacious and elegant in a modern scandanavian manner. the staff was helpful and pleasant. lola the hotel restaurant is one of several operated by tom douglas one of seattle is top chefs and we enjoyed eating there. another tom douglas restaurant dahlia lounge was across the street from the hotel and dalia bakery was closeby. i hadnt realized that we would have such excellent restaurants nearby but it was delightful.',happy
id14243,' i dont normally write reviews re hotels but this one deserved it. having heard beforehand and perhaps expecting a bit less than a regular w hotel i was very suprised and pleased. the room was small but just the right size for me - large windows with a great view and plenty of sunlight. ipod dock with an incredible sound system! great spacious bathroom with a fantastic showerhead. the service was amazing - i forgot my toothbrush and had one delivered within -- mins at no charge. everyone was curteous and friendly superior to almost every other hotel i have stayed in. the food was very expensive but worth not leaving the room for dinner after a tiring day walking around the city. very big tv screen. the room decorations were a bit hokey but kinda nice :). location was great. all in all a great experience. one more thing it was impossible to find a cab anywhere in sf when i was there - the bellboy spent a good -- mins trying to hail one down for me. kudos! congrats to everyone associated with it.',happy
id14244,' the ohio house motel was suggested by a friend who lives in chicago as an affordable clean and centrally located place to stay. my wife and i landed a room and spent saturday night at the ohio house motel. in shopping for downtown lodging i probably read through -- reviews of this place before actually committing to staying there. there were far more expensive places with more amenities to choose from but the $----night rate was too enticing to pass up - after all we werent moving in just spending a night so concierge services spas fancy restaurants and the like were not important to us. what was important to us was a clean room working air conditioning and internet and most importantly a safe and cheap place to stash our car while we were in the city. the ohio house motel delivered on all these criteria. our room --- on the second floor faced the street but that wasnt a problem at all despite it being so for some other reviewers. our check-in was fast and friendly as jamie at the front desk was pleasant in finding us a room where their internet was working the best. walking around downtown chicago we saw parking rates of $--- hour so once parked we were already saving big bucks. from the ohio house motel grant park and navy pier are relatively close by and these and other attractions are within an easy walk. for the night we did spend there the internet worked like a charm as did the air conditioning unit in our room. the only oddity we found which we reported was there was no actual shut-off stop for the water in the bathroom. the knobs kept spinning but there was a place in the rotation when the water shut off. the water pressure in the show could have been stronger but we werent about to quibble over this. the front desk has great view of the parking lot and while we were there jamie spotted someone who shouldnt have been there called one of her people and we watched as that person was escorted off the premises. this gave us a measure of assurance that our car as well as cars of others wouldnt be boosted during the night. a breakfast joint is right next door although we didnt use it and a giant mcdonald is is across the street for those who like mickey d is. had my friend not told me about the ohio house motel we would have been none the wiser but now that we know about it it will be the first place to look when we return to chicago. you can pay hundreds more per night - and that includes the best western motel across the street but why do so when all you need is a clean room with running water internet and a working bathroom. i rated the ohio house as average but it is really a bit better than that if location and affordability are important to you. and it is convenient to -- and other freeways. it is a great deal in an expensive city.',not_happy
id14245,' iw writing this review on my second day of a three day stay. first day there was hot water in the shower but not this morning. although partially renovated the furnishings and carpet are already showing their age. there is nothing nearby so a car is needed. nearest restaurants dont seem appealing at all. no morning newspaper no free internet and so far hot water on just one day. there were a few excellent reviews of this property they cant be believed. its - stars at best and in that category it gets the stars only because it is spacious and probably once was a four star property with all the frills but is sinking fast due to lack of daily upkeep routine maintenance and tender loving care.',not_happy
id14246,' stayed here with a reverse park & fly so parked took the shuttle to the airport and stayed at the hotel after flying back. arrived about - am heavily jet lagged but happy just to have a horizontal place to sleep. sorry that no coffee maker in the room; ive really come to expect that. breakfast buffet was ok. room price: - people in a room and parking for - weeks added up to $--- (plus tax) for the night which is very reasonable for the area. the airport shuttle was convenient. water pressure in the shower was great but very slow in the bathroom sink. mainly disappointed in the general appearance. there were large stains on the carpet both in our room and in the hallway. sheets were threadbare. pillows so thin that two didnt add up to one normal pillow. overall probably wouldnt stay there again. kind of looks like nobody is taking care of the place.',not_happy
id14247,' got a suite here to invite a few friends and party because i was moving away. didnt really see much of the hotel other then the suite. suite had a bedroom separate living room and huge bathroom. everything was furnished very nicely. the hotel staff was great in bringing up extra chairs and glasses. the party did get a little loud and the hotel staff gave us a few warnings but we managed to make it through the night without any huge issues. i dont have much else to say about the hotel. its a ritz and its nice and i would stay here again if i wanted to party like a rockstar again.',not_happy
id14248,' we were at the knickerbocker during the last week of june and had a great experience ! from the friendly and gracious gentleman at the take out coffee bar in the morning to the front desk staff everyone was helpful and polite. when we first arrived our suite wasnt ready so they immediately put us up in a huge presidential suite- needless to say it was not an inconvenience because my -- year old was ecstatic about the upgrade :-) ! (thanks to birsen one of the managers!) this was our first stay at the hotel and we were there for - nights during the beginning of the recent heat wave. we had a great time in chicago in a wonderful location- would definitely stay there again !',happy
id14249,' we were passing through memphis and always heard about the peabody as grand old hotel which we prefer. wow there were a bunch of events going on and valet staff just didnt seem to know what to do to move people quickly. had a nice big room be sure to ask what the service fees are for. $-- for paper and coffee. we literally waited at least fifteen minutes for an elevator. then we were on a high floor and there was music on the roof. called asked to be moved couldnt do it then asked if we could leave without penalty nope. the front desk girl was pleasant but following rules. she had asst manager call who finally said music would stop soon and it actually did. so then went to eat and had to wait and wait for the elevator. couldnt wait to leave and will not ever return. nearl --- for stress. entire city pretty grim',not_happy
id14250,' a tree stars hotel in a great and safe location in the heart of frisco less than - minutes walk from union square and nobhill. friendly people complimentary internet access cozy and clean room (no conditionated air a least in our room even if sometimes us it could be an asset!) a small but however useful fitness room. maybe a little bit old because of the historical building it is set in that however makes the location suggestive. let is say: if you manage to find out a ---$ room for night consider it a good deal considering you are in frisco the location you are going to sleep and the breakfast (that is often included).',happy
id14251,' overall: -.- stars good price. good quality. nice clean rooms flat screen tv is very spacious friendly staff. i would recommed this hotel to everyone. only downfall was we arrived to breakfast at - a.m. and majority of the food was hard and bacon looked fake but who the hell am i to criticize someone on bacon? hotel is good and near highway --. best of luck!',happy
id14252,' the marriott courtyard in north austin texas is a good business hotel. it is clean and has a modern refurbished lobby. there are many restaurants nearby and the hotel is conveniently located next to i--- for easy access to the many businesses in that part of town. the only downside is that the hotel is right next to the freeway so there is a little bit of traffic noise - i kept the ac fan on at night to cover it up.',happy
id14253,' the hotel was nice. to be fair i dont love oriental decor. the bellman and front desk were friendly and made you feel welcome immediately. all the staff we encountered were wonderful. my husband and i went to celebrate an evening away without our little ones. the location is perfect. you can walk to shops and restaurants they are just outside the hotel. we had room service for dinner which was spectacular. the food was delicious and our server was extremely pleasant. the spa is the best boston has to offer. we arrived an hour before our treatment and got to enjoy the vitality pool rain shower and steam room separately. i was so relaxed before i even began my ---minute massage. i highly recommend this spa even if your looking to go for the day. we will definitely be back again.',not_happy
id14254,' i was looking for a no frills inexpensive place to sleep prior to the st jude half marathon. the room met the purpose and i saw none of the horrors that had been expressed in other reviews of this hotel. hotel staff was helpful and the room was clean. the continental breakfast was typical. the hotel apparently brought me luck as i was an award winner in the race.',not_happy
id14255,' had stayed at the hotel -- weeks over - months. in that time had found the service to be adequate and the rooms moderately clean. (i had found it surprising that after staying this many times the staff never learned my name nor recognized me as a frequent guest.) however during the last visit several problems were experienced. upon check-in discovered that my room had - of - light bulbs out. i removed them all from the lamps and left them on the table for the housekeeper the next day. upon returning from work the burned out bulbs were still on the desk. this required a trip to the front desk with the bulbs to get new ones. the worst experience though was in the garage. the garage is dark and has no security cameras. entrances to the hotel are only on - floors so if you do not get a spot on those floors you must walk down dark and remote stairwells. on this trip i returned to my car in the morning to find that overnight someone had broken the window and removed the ignition in an attempt to hotwire it. shaken i returned to the front desk to be handed a phone to call the police and a hampton incident report to fill in. i did not expect the hotel to take any responsibility (park at your own risk) but i would have liked to have had someone express apology or sympathy for the incident. i received no acknowledgement from the hotel management that anything had occurred and was offered no support in getting transportation arrangements due to my disabled car. this was the treatment after having spend -- nights in the hotel in - months.',not_happy
id14256,' this hotel is situated in one of the main streets. a -- minute walk from union square. the area isnt the best but you can get a bart bus or tram from right in front of the hotel. also there is a great and cheap diner across the road where you can get your breakky. rooms where spacious bathroom a little bit old but very clean and a great big and compfy bed. ewhat more do you want. one night there were a bunch of teenagers on a school trip making loads of noise. the receptionist went upstairs straight away and within - minutes the issue was solved. they even offered me an upgrade for the trouble!!! great service great location great price',happy
id14257,' great hotel for that overnight stay close to airport free breakfesttransfers to and from airport',happy
id14258,' visited chicago this past weekend in the deep freeze but raffaello came to the rescue. this hotel is unlike many of the other hotels ive stayed it since it is fairly small. however it was charming and conveniently located. my girlfriend and i booked on expedia for - days over the mlk holiday weekend. this hotel is about a $-- cab ride from ohare so if transfers are included take them. when we arrived the area looked deserted as we are only two block away from lake michigan and arrived late friday evening. check in was the fastest i have ever experienced. our room was on the -th floor overlooking another building which wasnt fabulous but the room was very nice. clean fairly roomy and nicely decorated. the bathroom was very large with a new shower plenty of loccitane toiletries and a vanity area. minimalistic was the look. there were two double beds two closets and a small chest of drawers. there was a mini bar with snacks but be advised that this hotel does not stock alcohol in the mini-bar. there is a walgreens not far away on michigan avenue if you dont want to pay $- for a water. obviously every hotel mini bar is a rip off so this is not a complaint. there was a flat screen tv but from my bad it was hard to change the channel because of the angle. a little annoying but not a big deal. we got a paper every morning the maid staff never barged in on you at some ungodly hour and there were plenty of towels. the gym was small (only about - treadmills - efx and two bikes) but they had some weights and the resistance balls. was never really that crowded. the business center had about - computers and a printer. access for internet about -.-- for an hour. didnt get to enjoy the breakfast at all but there is no restaurant in hotel for anything but breakfast. two blocks away is michigan ave (much like ny is -th avenue). very close walk. they are across from the john hancock tower (a must-see great view of the city but only if you like heights) and there is a great restaurant called bistro --- close by off michigan ave. great brunch with a french flair and live music. overall a great quiet hotel with access to the shops and restaurants. in the summer it is probably also a great choice since it is close to the beach and not too far from navy pier. staff is very kind and the hotel itself was reasonable and close to all. would definitely stay here again!',happy
id14259,' i was helping my family look for a hotel by my apt and saw that this hotel was very closeby. i walked into the hotel and was surprised to see how nice the lobby looked. the outside looks like an old office building. i walked to the front desk and asked to see a room really quick just to get a feel for it. i was afraid of how the rooms might be since the reviews were so bad. the agent refused me and told me to come back earlier in the day. i explained to him that i work during the day and couldnt come during the better times. he still said no and told me to come back around -. i will definitely have my family stay somewhere else since the front desk was so unwilling to help me',not_happy
id14260,' the manager and staff went out of their way to help us with a really difficult issue and were i-vcredibly pleasant while doing it. now a loyal la quita customer.',happy
id14261,' stayed there during a football weekend. the game (despite being a blowout) beat the hotel by a mile. first off there was a computer glitch that hamstrung the reservations desk terribly upon our arrival. there were dozens of people milling around waiting for rooms. it was a matter of get into a line and pray. i was lucky enough to get into a quicker (but not quick) line which afforded me a mere -- minute wait. the guy in the line next to me (who had been there for hours he said) went ballistic. partially at me. in one respect i cant blame him. they did not have enough staff for each line so they were bouncing back and forth. because my line was the hilton honors line i guess they were keeping one person on that at all times. bad move...and one that led to a lot of anger. while i grant that their computer system was out of their control they absolutely botched trying to do it without the technology. how do i know? we were one of several parties who were given a room given a key and then promptly headed off to a room...already occupied by another family. it was the most bizarre experience i have ever had in travel. so we headed back downstairs where the throng was still mostly assembled. at one point all of the reservations staff disappeared for nearly half an hour. my guess is that they were meeting in the back wondering what the heck to do. every now and again the manager (who and i should not hold this against him looked to be about --) said wed be helped in five or ten minutes . after nearly another hour we were finally assigned a room that was unoccupied. we asked for the manager we were told he would call us. were still waiting. the room was fine (good view of the capitol dome) but was in some disrepair. shoddy tv reception bathroom was a little dirty etc. the stay did not improve substantially. housekeeping did not arrive. ever. maybe they clean every third day or something. we were out of the room from -- am til - pm on our second day so i dont think it was us. breakfast at embassy suites is usually a high point. the food was adequate but lines were impossibly long and there was little or no silverware available on either day. parking was steep ($-- a night) but in a downtown area i suppose that is to be expected to an extent. embassy suites is usually my first option when i book a hotel. this one--poorly run showing its age--almost makes me want to rethink that strategy a bit.',not_happy
id14262,' i had a great stay at the warwick. the staff was outstanding from reservations to front desk to the cleaning staff. great location right on --th and ave of the americas only short walk to central park rockefeller center and many more attractions and restaurants',happy
id14263,' had to find a hotel at the last minute for an overnight stay in nyc. after checking on line for a number of days & seeing either crazy prices or out of the way locations this property showed up & at a great price for midtown nyc. i was nor disappointed as the rooms were clean good size & fast check-in. on the down side street wasnt the best & seemed like it took forever for the elevators to show up & when they did packed already with guests. but overall id stay there again as location & price well made up for any minor short comings.',happy
id14264,' the entire staff was very accommodating to our needs; from the front desk to the conceirge to the maintenance person etc. our air conditioner was not working. help was there within a few minutes and situation was resolved.',happy
id14265,' new restaurant in an exciting new neighborhood of nyc. very high energy active and fun place. right along the high line on the hudson river side of manhattan. cool bar great restaurant and a vibrant club on the roof. all of them get crowded. the area is full of interesting small boutiques and not far from west village and chelsea restaurants and attractions. a very appealing nyc destination.',happy
id14266,' i dont like to complain but i cant help it with this one. i really didnt enjoy my stay but i was trying to find a reasonable rate in a prime location during a peak season. it is true what they say... you get what you pay for. so i will start with the positive... the hotel is location is price. nestled on the corner of -th and spring this property is conveniently located to almost everything. this is what i wanted and this is what i got. the price was right for the location and peak season. i dont think i could have found anything cheaper in the area. i paid about $---.-- including self parking. i love old historical-ish buildings with character. this is for sure an old building and there is character. too bad things arent kept up a little better. the bed was very comfortable but im not giving too much credit here because most hotels have comfy beds these days. the connecting restaurant jasmin was nice. although i didnt eat here i did enjoy the bar. and that is about all i can say positive. now for the not-so-great. when i arrived it was obvious the parking was terrible. i was pleased to have prepaid for parking. i pulled up in front of the hotel as i usually do when valet parking is offered and there were not curb-side spots. i double parked and turned on my flashers waiting for the attendant. the sign says to ask the attendant for parking instructions but there was no attendant to be found. i waited for nearly -- minutes before i called the front desk only to be put on hold for another - minutes before i hung up. i called back and asked if they could send out a parking attendant. i was advised he was parking cars... it should be noted that not a single car was moved during the --+ minutes i sat out front double parked. when the parking attendant came out he got my name and took my car away; that is all that was said he didnt even offer to help with my bags. im not a fan of tipping parking attendants when the price of parking in the city is so high anyway but he for sure wasnt getting a tip. when i went in to the desk there was one young man and he was incredible busy. there didnt seem to be anyone else in the lobby but the phones were crazy. it took another -- minutes for me to get checked in because he had to keep putting me on hold to answer the phone. and while he was nice he was in a lose-lose situation. not to mention he had a visible arm tattoo. i have tattoos and i love them but i felt it was inappropriate for a front desk clerk to have one visible. on an up note i wasnt aware my rate included self-park and not valet. if there had been a parking attendant out front when i arrived maybe i could have realized this. but the attendant just came to my car asked my name and drove away. i was used to this and he didnt ask me if i had valet or self park. when i was checking in it was discovered that i had used valet services but only paid for self park. the tattooed desk clerk was nice enough to upgrade me at no additional charge for the misunderstanding. when i got in to the elevator the walls were fabric that was worn and looked very dirty. im sure it was clean but it didnt look like it. on my way to my room there was a painter in the hall painting the baseboards. he didnt make any effort to move aside and the hallways are pretty narrow. so i went around. when i arrived in my room the first thing i noticed was how small the bathroom was. i have a thing for bathrooms and this was small cute and charming. and again while im sure it was clean there were areas i questioned. the grout in between the little tiles on the floor was dingy and appeared to be dirty. i think this is from lack of maintenance. also there was a vertical pipe along the wall; at the base of the pipe there appeared to be something that looked like insulation or something only it was tattered and painted over; it looked really gross. the wood baseboards were sort of torn up (again lack of maintenance) but they had been painted over. newsflash... painting over tattered wood doesnt clean up the look of the wood; it only becomes painted tattered wood. like the fabric in the elevator the carpet looked dingy and dirty. the room was small but sufficient for one person sorta crowded for two. what really upset me were the window shears. one window was above the air conditioner (which was loud) and when i went over to turn the air on i noticed black spots at the bottom of the shears. i can only assume this was mold give the look and the location. also the headboard was a padded feaux leather-type material that was all worn and scratched up. not attractive at all. and while i dont frequent the honor bar items i had forgotten my tooth brush and craved some saltiness in the middle of the night. things were expensive as they go with honor bars but the products still werent great quality. it seemed like the entire honor bar was stocked from bulk items from costco. the noise in the hallway and neighboring rooms was loud for a weeknight; i would imagine a weekend night would be worse. and when i checked out it took the valet another -- minutes to bring my car around; there were no other people waiting. when he finally got there with my car i loaded my luggage again... he didnt offer to help and he had the nerve to linger as if he was expecting a tip. sorry buddy but i just paid nearly -- bucks for parking one night; if you wanna tip youre gonna have to take care of my bags. this was one night; i had a second night scheduled here a few days later. let is just say this hotel left an impression on me... one that caused me to call and cancel my second night and rebook at another in the same area. i paid more at my new place but it was worth it. the moral of the story... when you pay budget expect a budget product.',not_happy
id14267,' this hotel is by far the worst hotel i have ever stayed in. staff is rude... rooms and bathrooms are filthy. very dirty dusty moldy. would never stay again.',not_happy
id14268,' chic and quite trendy hotel in union square awesome bar - redwood room and top chef in san fran in its restaurant........gets a little noisey in the bar though of a weekend especially if youve been ut travelling all day and just want either a quick drink or to get straight to sleep it aint gonna happen. staff are very helpful and welcoming.',happy
id14269,' this was a perfect hotel for a first time visitor (and will be our first choice for any future visit). the room was clean comfortable and relatively quiet. the location was perfect...within walking distance to the theaters and times square sites and close to the subway. it is proximity to markets coupled with the microwave and fridge in the room made food easy and affordable. do check out amy is bakery on -th between --th and --th...great breakfast breads. the room was very warm as noted in other reviews but it was livable...just take summer pj is.',happy
id14270,' the location of the ritz-philadelphia is right in the heart of the city. it is within walking distance to the terminal market and various restaurant and shops nearby. outside the property makes quite the statement with its roman columns. kind of funny but behind the property it looks like a --star hotel all unfinished (ha ha). nice sized room beautiful bathroom cleanliness was - stars. check in was very nice too--i even received a cold towel to refresh my hands upon check-in. some things i wish the hotel had: indoor pool (like the ritz-san francisco); double-paned windows (let is just say every driver in philly uses their horn and it doesnt matter what time it is); bigger room service menu (and the food is just average unfortunately); and gift shop. i agree with other reviewers--the lobby area has been transformed into a euro-chic type of bar-restaurant and for some reason this seems so awkward. overall i still love the ritz will return.',happy
id14271,' the only reason stopping me from giving this hotel - star was that the service was excellent when we arrived the guy took our suitcases and within - minutes we were checked in. the room however was very very basic it was a room for three people but there were only two cups there were plates for food but no knives or forks the room we stayed in was very dark and dull even with all the lights on it was dull. we had to go to reception twice because the toilet overflowed. the bathroom was very small the kitchen area would only fit one person at a time. the hotel is pretty close to times square but the view from the hotel room was terrible. also the taxi drivers had no idea where this hotel was and if you didnt have you room card handy to show them you were screwed. it is beyond me how anyone could give this hotel more than two stars.',not_happy
id14272,' hotel nickle & dimed us. no free in room wifi and had to pay for parking. room had ants and smelled. room did not feel clean. stayed in bldg -b. getting to the room was convoluted. hotel is comprised of several bldgs attached by skyways which requires one to take an elevator up and back down as the skyway is not at ground level. elevator buttons were not properly working and ended up riding the elevator several times. woke up during the night to the sound of planes. would not stay there again - not worth the price',not_happy
id14273,' this is a god hotel with excellent service. except they charged me the wrong amount something i realised when i had gotten home. after a call and luckely for me the reseptionist rememberd me. this hotel maybe has the best breakfeast you could have. free ride to universal from the hotell.',happy
id14274,' my husband and i stayed at this hotel for one night with - other couples. to our surprise when we got there we were all booked with rooms with one twin sized bed. my friend who booked the room said that it wasnt mentioned to her when she booked the rooms one month ago. she didnt even know they had twin size bed rooms. the hotel was sold out as was the location at rockefeller center and we didnt want to stay downtown near wall street. we ended up having to use the mattresses from a roll away bed on the floor (the bed frame wouldnt fit in the tiny rooms). as far as the hotel goes...it is very convenient to times square and all the major sites. i didnt have a problem with the elevators at all. the staff was moderately nice. the room was small but it would be ok for one person. the bathroom smelled like mildew so we had to keep the bathroom doors shut. very little storage space if you were staying more than a day or two. we paid $--- for the night...not sure if it was worth my husband sleeping on the floor but we all made the best of it.',not_happy
id14275,' this hotel is in a word superb. as a party of four we rented a king suite which is a king size bed plus a fold-out queen size couch bed. my wife and i slept on the latter and it was very comfortable--no bar in the back syndrome. the couple who got the bed raved at its comfort. the bathroom was huge and the shower terrific. even though our room faced wabash and thus the train while it could be heard going by the windows were insulated well enough that it wasnt too much of a disturbance. the style and cleanliness of the hotel were excellent. the service and staff were wonderful. also the hotel doesnt nickel and dime you to death for every amenity you desire. i will definitely stay here every time i go to chicago unless they like every other great place i find start jacking up their rates. our suite was $--- + tax per night and we were ---% satisfied. please keep rates reasonable and we will keep coming back!!!',happy
id14276,' i could not recommend the surrey to anyone. the management and the staff of the surrey are disorganised unprofessional and indifferent to their clients. at the beginniing of september i booked an ultra deluxe salon with - queen beds. as i was travelling with a friend we did not want to share a bed! we arrived on --th november to be informed we were being given a suite with a pull-out bed as they did not have what i had booked although they had confirmed it by email. if i had wanted a pull-out bed i would have gone camping. the receptionist and then the manager were off-hand and indifferent. we had flown -.- hours from england. the manager kept us waiting for an hour - just standing there without offering us any refreshment. he said someone had stayed on in our booked room and the hotel could do nothing about it. what is the point in making a reservation then? at one point the staff could not even find our booking. the manager offered us no compensation and he seemed not to care at all that our trip was ruined. we left the hotel in disgust.',not_happy
id14277,' our stay was incredible i havent written a review before but my experience was so great that i had to do this. our room was great the service was incredible and they made our trip in ny that much more memorable.',happy
id14278,' i booked this hotel based on the reviews on tripadvisor and the price which was quite lower than other hotels i looked at. we spent - nights at this hotel and had a very positive experience. before we even got to california there was a problem with our reservation (my doing not theirs) and when i called the hotel to straighten it out they were wonderful and were able to ease my worries about it. when we got there we were impressed by the cleanliness of the lobby and the freshly baked cookies at the front desk. our room was clean and comfortable i slept well every night. my husband really liked the granite bathroom and side tables as well as the flat screen television. housekeeping did a great job cleaning the room each day. i did find the internet somewhat slow but i am used to a very high speed connection at home. the breakfast was the typical continental style with muffins and cereal. we didnt eat breakfast at the hotel because i need more than carbs to start my day. we were fine with the location. it is close to ventura freeway so if you have a vehicle it is fast to get to other la areas. the best thing about our stay was the service at the front desk. they kept asking if we were ok and if we needed anything. the lady during the day even offered us coupons to local restaurants which we appreciated. we hope to come back and stay here again.',happy
id14279,' probably one of the best hotels ive stayed in! staff was very friendly and professional! rooms where clean and spacious! bed was extremely comfy i slept better than usual! next time we travel will make it a point to look for a crowne plaza!',happy
id14280,' i recently stayed here with my wife on a stop over before we headed off on highway -. the service was excellent. the staff were very professional. as we were celebrating our anniversary they even sent up to the room a bottle of champagne and a fruit and cheese board. very nice touch. i would not hesitate staying here again.',happy
id14281,' my impression of this massive san francisco hotel was good but it took me a few months to come to this since my very first impression was not the best. it is centrally located and close to everything you may desire as a visitor. the concierge desk proved to be a very helpful team but the reception line-up left me un at several occasions. the check in and checkout were two smoothly processes but all the other businesses i had with the hotel reception were poorly managed. i don’t know if this was due to the staff the nature of the question or some bureaucratic procedures they cannot let go of but it took me ages to get easy matters sorted. that left me not only frustrated but also disappointed especially when everything else seemed to be working fine. for a first time visitor to san francisco i was not very keen to recommend this hotel to anyone but to be fair they do have an excellent location and some members of staff are providing excellent and knowledgeable services (keep in mind the word some).',happy
id14282,' ive stayed at the fairmont in the past and the hyatt is fairly comparable. i was in town for a conference which was hosted at the hotel. i generally agree with most of the points of the positive reviewers. ok some nits - im always a little chagrined when large metropolitan hotels assume you know where the heck the check in desk is located without some fairly obvious signage. i arrived at the hyatt and wandered around for five minutes before i figured out the front desk was on level -. better signage would help. speaking of which it was very easy to get lost in the hyatt is multiple levels especially the conference room levels. the signage was small and easy to miss despite the effort at color coding each level. i had my mobile phone and kindle with me both that needed charging but the king size headboard covered up one side of the power outlets. there were other outlets in the room but i find it baffling that they would make it so difficult to plug in your mobile devices near the nightstands. good news was that check in-check out was a breeze. there was a short line so i decided to use the check in-out kiosk. after a little fussing with the machine (operator error not the machine is problem) a staff member materialized and helped me out. nice. other than that i was a light user of services and staff time but the few interactions with staff were all positive and productive. p.s. the internet charges are beyond obnoxious. guess they found the replacement for their outrageous phone charges of the past.',happy
id14283,' i would highly recommend finding a different hotel. the staff was courteous but completely ineffectual. there was rarely a manager on duty. the internet connection was nearly nonexistent. the rooms were hot the water was cold the beds were hard. they cancelled one night of our reservation with only - days notice and moved us - miles outside the city incurring $--- worth of taxi costs to get from the airport and to the convention center. check out was a nightmare and we found a needle in the freshly made bed sheets. i will never stay with amsterdam hospitality again.',not_happy
id14284,' i have never written a trip advisor review before but felt compelled to share my experience on this particular hotel. i read all the reviews on this hotel and thought for the price itd be a good deal as it is ranked as a - star hotel. in my humble opinion no way is it - stars. firstly there is no coffee in the room. and yet it is advertised as a luxurious hotel. hmmm well having coffee when i wake up is a necessity not a luxury! i stumbled down to the lobby dreary eyed for their complementary award-winning coffee only to find the award it should have won is the coffee industry equivalence of a razzie award. while the room was spacious enough and nicely decorated there was a major flaw with it....i couldnt sleep due to the noisy shower. the shower was nice with a rainfall shower head yet once we used it it would make a squeaky noise (much like that of a mouse) for the remainder of the day. i made the mistake of using the shower the last night we were there and it squeaked all night and of course kept me from sleeping as my bed was on the opposing wall. and while we did not have an actual mouse we did indeed have a roach. i dont know about you but i like my - star hotel sans roaches! we found it in our room when we came in from being out all day. i trapped the roach under a tiny box and called the front desk. they came to pick it up a few minutes later. i assumed the manager would call regarding this but no call was received. i left him a note about it he didnt call us. i left him a voicemail he finally called back. he really didnt seem to care at all that we found a roach in our room. all he offered was late check out! yeah thatll make me want to come back... additionally we had informed the front desk about the shower squeak and the remote control to the tv not working the entire stay but again they didnt fix it. lastly only use the elevator if you have plenty of time on your hands...it is that slow! i would only recommend this hotel if you want to waste your money and have a horror story to tell your friends.',not_happy
id14285,' i really like the andaz collection by hyatt. all hotel are very modern and staff are all very knowledgeable about area. rooms are very modern and clean as well. i stayed here to attend the us open in flushing meadows only a few blocks away from subway.',happy
id14286,' i stood - nights at this hotel with my mother (shopping trip). before booking a room for four nights at the best western downtown inn and suites i read some reviews about this and other hotels on the downtown zone (doubletree marriot courtyard etc.) and im glad to say that all of the good comments that were written about bw are true. the hotel is located right oustide the houston downtown but outside doesnt mean far. the few times i decided to walk to the downtown a ---minutes walk took me to the heart of it. if you arent a walkiing person the shuttle of the hotel will take you anywhere within the downtown area or even to the midtown if the distance isnt too far. the rooms are clean spacious and very well equipped with an iron a coffee maker the basic bathroom amenities satellital tv and as many bottles of water as you can drink. it also has a microwave and a small fridge which makes your stay even more comfortable. vending machines are avaiable to get microwave food and sodas whenever you want. the best of the hotel is the staff: jo the front-desk lady is just lovely and helpful. sonny (the multi-task guy of the business) is always ready to give you a ride on the shuttle or to recommend you the hot spots to hang out at night. there is a third front-desk guy called don that kindly took us to a walgreen is like -- blocks away from the hotel in his own car as the shuttle only works from monday to friday. that was something nice i didnt expect. the breakfast is simple but effective: waffles sweet bread cereal milk coffee eggs sausages and bacon. they serve the same breakfast everyday so try to rotate your choices if you are staying more than one night and you dont like to have the same everyday. the hotel is totally non-smoking. if you are a nicotine addict dont do it inside the rooms. during our stay we saw two guys being kindly kicked out of the hotel after paying a $ ---.-- fine for smoking inside. the only thing i didnt like were the pillows. they were too large and squishy and it is the only kind of pillows they have so if you are a firm pillows user like me you will have to bring yours. in conclusion if i ever visit houston again i will stay here for sure.',happy
id14287,' my husband booked this place and i was quite excited following reading trip advisor. we arrived to find the two delux rooms we had booked not available the reception said they would compensate us for the downgrade in the rooms which they did. as we arrived at --.-- we enquirer what time the restaurant was open until and was told --.-- by reception. they stopped serving at --.-- so had to out for dinner this was not good after a - hour drive. the rooms are not great for the amount they cost they are fairly small poor amount of wardrobe space bathroom really small. nice toiletries though. concierge was not to helpful either we wanted tickets for alcatraz they told us to check the website we had already done that and non where available.we hoped they may have an alternative agency they could use. we also wanted theatre tickets which they did manage to acquire for us. the hotel is at the end of fishermans wharf which is a strangely tacky area lots of tourist shops and not to much else. the cable car to the centre of the city is just at the side of the hotel. i dont like to be negative about places i was just disappointed!',not_happy
id14288,' we had a nice - night stay in early october during fleet week. we had no idea when we were planning our trip that we would find such expensive prices all over sf. the presidio travelodge had the best price we were able to locate but we had read good reviews so we decided to give it a try. the breakfast was minimal but worked just fine for our family. the staff constantly were stocking the breakfast and making sure everyone had what they needed. there is a nice pizza place right around the corner that serves breakfast lunch and dinner. the presidio is right up the street and we wished we had longer to explore there. the staff was amazing. they were always helpful and friendly. we were able to print our alcatraz tickets in the business center. i had noticed the reviews about raymond is customer service. we only got to see him on the day we departed but he was an amazing sf tour guide! he was able to share with us sf history and offer some suggestions on unique spots to watch the fleet week parade before we had to head to the airport. coming from the southeastern us we found california to be crazy expensive!! the presidio travelodge was a good bargain! great customer service wins everytime!!!!',happy
id14289,' the disabled parking is at the front of the hotel then they send you on what feels like a never ending walk to your room. when you get there the room is nothing special. good job the bath is deep because youll need it!. serves its purpose. wouldnt want an extended stay. it is just an average hotel.',not_happy
id14290,' im a business traveller and ive been working in the ballantyne area for almost -- months now commuting pretty much every week from chicago. the aloft ballantyne is awesome. extremely clean organized and the staff is so friendly! they know were frequent guests so every night when we arrive at the hotel they have everything prepared for us: keys programmed check in process all we need to do is swipe the credit card and go to our rooms. i am very we found the aloft. the only minor suggestions i would make are to change the alarm clocks to a digital one (the ticking of the second hand sometimes kept me awake at night) and evaluate alternatives to the window ac unit. disclosure: i am probably more sensitive to noise than the average person.',happy
id14291,' my wife and i visited the brown palacefor our anniversary getaway. we could not have been more pleased with all of the ameneties and comforts as well as the staff there. we have stayed a many fine hotels and the brown is without a doubt the most satisfying hotel we have had the luxury of visiting. sincerely wjd',happy
id14292,' great hotel great location great view brand new! we realy liked this hotel close to the metro easy access to most important places to visit...',happy
id14293,' having seen the nice photos of the hotel on their website i still was not quite sure it would be that good - but it was! after a long flight and problems at the airport my arriving to the hotel was so late and i was so to hear they had upgraded my room to a bigger one. the staff was very friendy rooms were very nice and clean the beds very comfortable. there was no sound of traffic at least to my room on the -th floor. only a few minutes from the central park and a tube ride from down town. just perfect!',happy
id14294,' the rooms are clean and modern with amazing views. i spent - days there and loved it. i love it so much that i have already booked my next stay there. it was pretty centrally located. be warned its right next to the world trade center so it is tourist central . also i believe the higher you are the less construction noise you will hear. drawbacks: if you are looking to venture uptown times square broadway etc.. you will need to hop on the train.',happy
id14295,' i stayed in the hilton for one night and actually considered extending my stay in baltimore just because i liked the hotel so much. my husband and i were in town to see an orioles game. the hotel is literally steps from the ballpark. on the -th floor of the hotel adjacent to the fitness center there is a patio with tables and chairs that looks right into the ballpark. the fitness center has plenty of state-of-the-art equipment a sauna and a pool with a hot tub. the hotel is within walking distance of the inner harbor. the room and the hotel in general were clean and in pristine condition. i recommend staying at this hilton. we paid $--- for the night which i believe was a great value for a hotel that nice.',happy
id14296,' the hotel is ok i.e. clean but dated; the free internet in the lobby does not support secure internet connections and thus is unusable for most business purposes while the paid for only internet connection in the rooms is overpriced at --.---day. unfortunately when leaving the hotel i forgot to clear out one drawer with many difficult to replace items which was my fault. however the items were not turned over by house keeping to lost and found i.e. quick release plate for my camera accessories for my iphone and some medication. while i cant proof that they must have found it i directly travelled home from this hotel room and never carry all these items in the same bag but know i forgot to pack them because i was interrupted by a phone call and then needed to leave for the airport. since i left far more valuable items in other hotel rooms and got them back im disappointed to not have found the same honesty at a marriott.',not_happy
id14297,' stayed here - nights.the staff was very helpful and friendly. the hotel is an historical building which is nicely maintained and very charming. we booked a standard room but were given a room with a separate sitting-living room and bedroom. the furnishings were attractive without the cookie cutter hotel room feel. the linens and pillows were very comfortable. bath products were lovely. the price (we paid $---night) was a bargain given that the hotel is in walking distance to the mall museums convention center etc. i read some reviews that said the rooms were small or dingy but found nothing like that. i thought it was a great find and would highly recommend this hotel .',happy
id14298,' warm friendly people. super clean rooms nice gym. really comfortable beds. i would def stay there again!',happy
id14299,' we flew into lax after a long day travelling from scotland and were relieved that this hotel was only - mins transfer. staff all friendly and helpful but slightly annoying that the pool wasnt opened up at the time it was meant to be. didnt open up til an hour later which meant no swim bah!',not_happy
id14300,' no complaints about this hotel. check in was prompt and courteous. desk upgraded me to a great room. room was spacious and clean. housekeeping staff were very nice. location was great for walking to central park and times square. i would stay here again.',happy
id14301,' we stayed here for one night. this hotel has -- floors and our view of baltimore from up high was fabulous. our room had a queen bed sofabed mini-fridge desk and chairs and decent-sized bathroom. i was most impressed with the view the size of the room and the spotless bathroom. i was displeased with the carpet because it was a bit dirty and our linen which also could have been cleaner. both the carpet and the linen had a few stains which i didnt care for at all. the location of the hotel is great. you can walk to the harbor in -- minutes and there are parking garages nearby. also the doormen were great and forthcoming with useful information. there is a restaurant in the hotel and a small food shop-cafe. i didnt go into the food shop-cafe but there seemed to be a large variety of things to be bought. overall i enjoyed my stay there but cleaner linens and carpet would have made things even better.',not_happy
id14302,' this was our -st trip to new york and we chose the hilton because of the reviews on trip advisor and we were not disappointed. there were no problems with the lifts our room was lovely and clean (and large with a huge bed) all our amenities were available and working and the staff were extremely helpful. the main plus point of this hotel is the location. its - minutes from central park -th avenue times square and rockerfella. i would recommend this to anyone visiting new york.',happy
id14303,' we stayed at ace hotel nyc ( the ace ). it is on w --th street between -th & broadway. it is a super trendy hotel in midtown manhattan. rooms are small but on par with sizes of other hotel rooms in nyc. nothing to be disappointed about. the room and the hotel were very quirky with fun sayings on the keycards exits walls etc. it was very well done. the staff was excellent and courteous. if you want a quiet hotel this isnt it! energy and fun is what this place is all about. we will definitely stay again. we appreciated this hotel very much for our very first nyc trip. -subway is immediately around the corner -few blocks from macy is herald square -several blocks from times square but is safe and manageable to walk -few blocks from flatiron building and flatiron district -stumptown coffee in the building is excellent -entertainment every night in the lobby -photo booth in the lobby',happy
id14304,' noisiest hotel ive ever stayed in. even on the --th floor we could hear voices from the street like some sort of party happening. sirens honking cars screaming people. this went on till way past midnight. same thing on my last visit but wrote it off to the exception but apparently the noise is the rule. windows are just too thin. jam ups at elevator were contstant. only - were actually in service so it was often a long wait.',not_happy
id14305,' i took a - year hiatus from sd and was extremely pleased that instead of going down hill the old town inn remained the same great place. the breakfast area has moved but other than that visitors will notice nothing different. old town inn has gorgeous flowers around the entire property. it is on pacific highway but the traffic noise is minimal. the breakfast is awesome! they have waffles eggs cereal fruit bagels coffee...very expansive. the only negative was that the bungalows had thin walls. i think if your neighbor was a night owl and you werent it could be bad but other than that this place is great!',happy
id14306,' the hotel was very centralized. clean and spacious. hotel employees were very helpful. i would recommend this hotel for the price. i would stay there again when visiting nyc. morning coffee and muffins were great. they had a laundry room and a computer for guest. very nice and warm feeling when you enter.',happy
id14307,' i have spent three nights in this hotel and i was disappointed in the establishment. one gets to the lobby area by escalator. when i arrived my reception was cold and business like. during my stay there was a problem with my booking and unexpectedly i arrived to my room only to find i was locked out. apparently i was supposed to have booked out. after i had to go back to the front desk to have my room card for the door lock re-activated i went back to my room. i had a telephone conversation with a member of the staff and i was made to feel like a criminal who is trying to get a free night accommodation. the interpersonal style of this person did not appeal to me at all. on the first night i ordered an ice bucket to my room. two days later the bucket was still in my room on the floor where i put it two days ago! the rooms are spacious and the beds sleep comfortably. tv is of a good quality. mini bar is well stocked. the hotel well located perhaps the single biggest positive factor at the hotel is the professional service rendered by the lady in the concierge section irena simonova. she is highly effective efficient helpful and most friendly. she is a huge asset to the hotel. i will count her amongst the top of people in similar positions at hotels i have stayed. should you make the mistake to stay at this hilton and you wish to undertake tours in ny make sure you deal with this person.',not_happy
id14308,' i will not be staying here again have been to new york often love it all but this hotel is a never go back hotel. overpriced with rude staff who do not want to know dismiss you quickly. bathrooms so small that it enables you to wash your teeth without moving from the loo seat should you be so inclined. they like to charge for every single extra you can imagine - full size bath towel leaving your luggage on last day etc etc never known anything like it before. have stayed in better hotels for lot less so go past this one and keep on searching.',happy
id14309,' stayed at the crockett for a weekend visit to the san antonio missions. the hotel has a great central location; in fact our room overlooked the alamo. the staff was very accommodating and friendly and the room was clean with nice toiletries. the rest of the experience was just mediocre. the included breakfast was on par with a cheap motel. there was very little to choose from and the coffee was cool and watered down. the room was extremely small and the tiny bathroom had one of the worst layouts ive seen in years. this is obviously a very old hotel that has been updated and the staff is trying hard. however the limitations of the building makes this a tough sell with all the modern competition around it.',not_happy
id14310,' this was our first trip to chicago and the conrad chicago was recommended to us. what a truly wonderful hotel. not only was the hotel in a prime area but the service was superior. i would definitely stay at this hotel again.',happy
id14311,' decent convenient place to stay in dc even though it was ridiculously expensive when we were there ($--- per night). however we were staying for a week and nothing else in the area had availability. although there were a good amount of business travelers staying in the hotel it is primarily a family hotel as many of the es tend to be. typical embassy suites with the breakfast in the am and the cocktails in the pm. good gym with modern machines. fast room service and nice people working at the hotel. negatives are the $-- per night internet charge and lack of an in-room safe. my one big problem was i came back one day and my door was open apparently the maid had not closed the door tightly enough when he or she finished cleaning the room. although nothing was stolen (i took everything with me due to a lack of above mentioned in-room safe) it gave me a major heart attack. the mechanism that keeps the door from slamming shut (see above mentioned kid friendly remark) also keeps the door from closing securely without a solid effort.',not_happy
id14312,' my review is more or less like other reviews that praises location spacious rooms and the free phone calls. the only con for me was that i had to go around the block twice trying to find the old name (comfort inn) till i..u know the rest i guess.',happy
id14313,' as i write this mind you i am laying in this dirty room as we speak. i am so tempted to just get up and catch my flight early. i had to be switched out of my room - times! the beds make you itch. the key cards continued not to work and the worst part is i found a mouse crawling through my bags!! no manager is ever on duty at night and the front desk people act like they dont know what is going on. howard johnson is disgusting! never again would i stay here... not even if it was free!!',not_happy
id14314,' me and three friends of mine stayed here for three nights while visiting san francisco for sightseeing. we booked the hotel thru priceline and got a rate for --- us which is ok for this hotel. the hotel itself is located some minutes food walk from union square so the location is ok. the rooms are nice and have a good size but are not very big. bathroom is ok but not perfect. the lobby is nice and so is the interior. they service free wine in the late afternoon which is nice. i had a room to the patio which is not too nice because it is kind of dark. i looked the other rooms of my friends and they were much nicer because they were much lighter. check in and check out was fine room service was fine too. before we booked the hotel we looked up some other offers for other hotels in the internet. i don’t know why but prices were very high for that weekend in san francisco for that reason we thought the value for this hotel was ok. and the hotel itself was ok too. but i am not sure if i would come back to this hotel next time. don’t get me wrong the hotel is not bad or anything but there is just something which i didn’t like – even if i can’t tell you what. i was not really sure if i should give - or - points to this hotel so let’s say i give -.- points. overall if you come here you don’t do anything wrong but don’t expect too much. i think for a boutique hotel something is missing.',not_happy
id14315,' if you park your car in this hotel be careful! you will have to park near the front lobby to be safe. we had a terrible experience. a thief siphoned our gasoline completely (a full tank) out of our car gas tank. he cut the filler hose to the tank so we could not refill it. the manager was nice to lend us a duct tape so my husband can tape the filler hose together so we can go home to california. my husband made it work but the experience dampened our stay there for - nights. on top of that we had a terrible experience during our -st night. we were assigned to a room near the elevator. all night long we could hear the elevator going up and down and we slept poorly. the bed was good but the sound was bothering us. i dont know why anyone was assigned to that room at all. we should have asked for them to move us in the middle of the night but we didnt want to repack our stuff in the middle of the night. they moved us to a room in the corner (end of the hotel). the room was just ok but the bed was terrible. in the beginning of the night it was firm but by morning my side sank down like it had a leak or something. we parked our car at this end and i think it was a mistake. i wanted to give - star but the service from front desk was great in helping us to recover our bad experience. also the room was clean and nice (despite the bed). it is not the hotel is fault that a thief stole our gasoline so i gave a - stars. but overall experience was so bad that i cant give more stars. the hotel should provide more security and install a security camera in the premises. the gasoline that was stolen costs us $-- but to fix the hose it costs us $---. it was the worst driving vacation for us.',not_happy
id14316,' we only stayed one night and the room was greatvery comfy and staff were incredibly friendly. however opposite us was a big group of people having a get togetheron their balcony which was -- feet away from our room. one of the guys looked a bit shady and worse for wear and kept eyeing up our car as we parked it as his was a battered old car and ours was a shiny new rental ( buick enclave). anyway they were really noisy into the early hours by which time i had resorted to ear plugs and turning air con up high to drown out the noise. also next door was noisy ( thin walls). i slept fine thanks to my earplugs and im sure the staff would have asked them to keep it down but we didnt want to complain unless absolutely necessary. everyone says san diego is lovely but we didnt quite get it. we were expecting something spectacular from peoples comments ( like san franciso which is fantastic). it is a nice city by the sea ( like many in britain) and does have lovely weather. however -) the area directly around the gaslamp ( on a friday night ) is to be avoided unless you want to join the party ( quite a few shady characters spotted on our drive through at only -pm). the gaslamp itself in our opinion is pretty much like many british city centres. nothing special -) the coronado is lovely and would probably stay here if we came again as it had a nicer feel than shelter island -) the word famous san diego zoo was nice but really not as good as london zoo and really hot and humid with really steep trails and animals very spread out and not very visible. i feel american tourist board are very good at hyping up their attractions ( fair enough it is what they are paid for ) and we fall for it and are often disappointed. dont get me wrong the zoo was nice but not worthy of it is world famous build up. -) the museums at balboa park sounded great and we visited the natural history museum first and were shocked the the cost $--- for all four of us and seriously it had so few exhibits. having been to london many times and had free entry to the museums there we were genuinely shocked at the value for money. it made me appreciate our museums and the free entry scheme. we decided not to risk another! i wanted to love san deigo and shelter island but i could do neither and found myself wishing i had stayed an extra night in newport beach. however if you do stay in shelter island this hotel is good as long as the other guests behave but this is not the hotels fault and i must stress we did not let them know so it is not a reflection on them but it is a true and honest account of our visit. i dont think it was as good value as some of our other hotels on our - week trip.',not_happy
id14317,' stayed here for a conference. they were having lots of elevator problems which sometimes caused long waits; also a few tense moments where we thought we were going to be stuck in a full elevator. i refused housekeeping the first morning but then had to call to have clean towels delivered the next afternoon. my husband and i each had to make two trips back to the front desk when our room keys stopped working. it was no fun from the --th floor with slow elevators. on the plus side bed was comfy and the location was great. they had a computer area where we could print as long as our files were on cd or dvd (usb access would have been nicer). staff members were all very pleasant (but desk needs more room key training). conderence facilities were very nice although some areas were chilly while others were ok (easily solved with a sweater).',not_happy
id14318,' we stayed here november --th-november --rd ---- and it was a lovely hotel. beds were very comfy and they had a wide variety for breakfast. i did pass the entrance a couple of times it was a little confusing to get into the parking lot but we did find it eventually. rachel the assistant manager was very helpful and knowlegable she helped us get around the area. the front desk staff frank and maria were great as well. i definatly would stay here again and recommend this hotel. the service was wonderful. they made our stay very pleasent.',happy
id14319,' very charming hotel centrally located in downtown san francisco. steps from theatres and just a few blocks from the shopping district and union square. easily accessible to the major tourist spots. staff knowledgeable and accommodating to our early arrival. hotel is equipped with a wonderful restaurant clean (and well equipped) fitness room wireless internet and a welcoming wine & cheese. breakfast is available in the mornings (reasonably priced). rooms are quaint with high ceilings hardwood floors and are very quiet. everything is very clean and well decorated. all this at a very reasonable price. overall a great value in an amazing city.',happy
id14320,' i stayed in this hotel because of it being affordable and because it seemed to look respectable too. it was between the rodeway hotel and this hotel ( the clarion ) both are across the road from each other. i booked through hotels.com the day before i arrived and had no problems checking in everything was in order. the guy at the front desk (sam) was helpful and courteous and gave me some helpful tips. i liked the feel of the place and the room was good shower basin sliderobe where you could hang your clothes and this also contained a safe which you could enter a - digit pin number to open & close came in very handy. the bed was fine and i had a tv and a desk with chairs i even had a fridge and a coffee machine. everything was clean and functional. if you are going to the staples center or the convention center this hotel is about a -- to -- minute walk i wouldnt advise walking at night better to take the bus i used the no. -- which ran very regular and only cost $-.--. i walked during the day but if you are tired its nice to know a bus is on hand if you need it. if i was to suggest something to the owners to change id say move the fridge away from the bed to the opposite side of the room it can buzz a bit at night and if you are a light sleeper it might annoy you a little. aside from the fridge suggestion if you dont want to pay ritz prices and want a decent hotel within short range of downtown la id definitely recommend the clarion hotel i would stay there again if i ever revisit la. tony',happy
id14321,' close to union square clean inexpensive full of old san francisco charm but definitely not a luxury hotel. however if you expect to be active and looking for a decent inexpensive place to crash you cant go wrong. within walking distance to the cable car china town union square and little italy (a bit longer walk). a quaint little restaurant - which is not bad for a hotel restaurant - serves a free continental breakfast in the morning. two important notes: - no airconditioning. with the mild san francisco summers and breezes coming through the large double-hung windows this is generally not a problem - unless you hit a heatwave. the hotel puts a large floor fan in each room. - pretty noisy during the day (starting around -am) on the street side. unfortunately the best rooms are on the street side. so i guess the moral of the story is this is a great hotel for active tourists not so great for late sleepers.',not_happy
id14322,' if you like to stay close to everything stay here. this hotel is close to attractionstheater restaurants. service is good and room is clean.',happy
id14323,' we checked into the four points sheraton on thursday december --th for a two night stay in chicago. upon arrival we were greeted with a smile by bobby who gave us great directions for the parking as well as some tips on where to eat for the night. after parking bobby met us back in the lobby and escorted us to our room which was ----. our room consisted of - double beds sleeper sofa and then the micro-fridge. once we entered the room we were greeted with a very odd smell which bobby noticed as well. we didnt alert the front desk about the odor until a few hours later. they were very understanding professional and moved us to a new room (----) on the -th floor. i wasnt sure they were going to be able to move us because of the holiday weekend but it was not a problem. our new room had no odor at all and was just as clean and well stocked as our first room. we did have to call down to housekeeping for an extra blanket which was brought to our room within - minutes. my husband and i are sometimes very hesistant to stay at unfamiliar hotels. the four points sheraton did not disappoint us at all. every employee that we encountered (front desk housekeeping valet) were very professionaland helpful. we would definately stay here again in the future. michigan avenue was about - blocks away and we were surrounded by great restaurants. we walked to rainforest cafe eggsperience tgifridays giordano is and the gran lux cafe. the farthest walk was to the rainforest cafe. the hancock observatory was about a ---- minute walk from the hotel.',happy
id14324,' i stayed at the affinia dumont for - nights from october --th to --nd. i had booked the hotel for my first trip to nyc based on the positive reviews on tripadvisor but came away a little disappointed. pros: the room was spacious and relatively clean. bed was big and comfy. the small kitchen is a nice bonus which i found especially useful for storing fresh fruit and drinks. the location is fantastic and can’t be beat. there’s a duane reade drug store across the road and the murray hill market is a couple of doors down from the hotel both of which i made use of during my stay. it’s within walking distance (or a quick subway ride) from all the main tourist sites (- mins from empire state building -- mins from grand central terminal -- mins from times square) but far enough away that you’re not staying in a tourist trap. cons: being a light sleeper i had made a request in advance to have a room on a high floor so that i would be a good distance away from the street noise. unfortunately i was given a room on the -th floor and while it was reasonably quiet during the majority of my stay on my last night there was a noise outside that sounded like a revving engine which lasted all through the night and continued through to the next day. i had the misfortune of catching a cold on the day i departed from london to nyc which combined with the unseasonably freezing cold weather i encountered on arrival meant that the heating in the room was essential. the heating began to malfunction on the third day of my stay and was only emitting cold air. i was told to wait for about -- mins as sometimes it takes time for the hot air to circulate. -- mins later the problem still persisted and after placing another call someone was called up to fix the problem. i had the same issue the next day and was informed that because the weather had improved (average october weather) the heating had been switched off and i was offered a small radiator instead. i appreciate that the staff resolved my problems but it was an inconvenience having to wait for the heating to be fixed two evenings in a row while getting ready to head out for the evening. summary: for just under £--- a night the affinia dumont is not what i call good value for money but may be worth it if you can get a good deal. all in all i would say the dumont is slightly above average but not deserving of the high praise it receives here. unlikely i will book again for my planned return trip next year.',not_happy
id14325,' we stayed at the ocean park inn as a weekend getaway for our one year anniversary. we had an oceanfront room on the second floor and couldnt have been happier with the location. we sat out on our balcony with a cup of coffee in the morning and glass of wine at night just listening to the waves crashing on the shore. there is lots to do with bars restaurants and shops all within walking distance. every morning we went for a walk over to woody is breakfast and burgers and had a great breakfast right on the boardwalk',happy
id14326,' there is no porterage service here to start with. when you get to your room it is well laid out. the heating is very noisy and directly beside the bed. when it comes on it is blowing straight into your face. the room either gets too hot or too cold. the windows are very thin and west --th is very busy so you hear every car horn from -am to --pm. the walls are also very thin so you hear other hotel guests washing talking and using the facilities. our room was directly opposite the lift bank so again more noise. the free wifi was also faulty a number of times over the - days.',not_happy
id14327,' we come to this hotel every year for a conference in december and it is absoloutely fabulous. exquisite lobby friendly staff amazing landscape. the breakfast is a bit overpriced and my only other complaint is that there is no free wi-fi. it has about - pools which are very kid friendly. overall it was a fantastic experience. --- i look forward visit this hotel everytime.',happy
id14328,' stayed a night here for a meeting literally there for -- hours and -- hours where at the hotel. checkin was a breeze four seasons service theygave me a nice corner suite but it was just me. why do i get these when i am not travelling with my wife. connected to the mall and all the great stores right on michigan. room was large and very well appointed shower tub was soso. decor was very updated. interent in the room did not work very well ended up using my mifi. beautiful lobby views overall very nice. it is the only ritz run by four seasons. concierge and all staff were very friendly and helpful. i just feel that the fourseasons look needs some updating and not looking so worn in the common areas. great location next door to the john hancock building with the observatory and the bar on the --th and --th floor.',happy
id14329,' the ramada eastside was a good choice for my wife and i when we visited relatives in new york city for - days over the ---- thanksgiving day weekend. the price was reasonable by new york standards the rooms were clean and the hotel staff members were pleasant. having free in-room internet service and a free continental breakfast is a big plus. well certainly consider staying there again the next time we visit.',happy
id14330,' gracious and helpful staff...not to mention cleanliness and appealing relaxing atmosphere. thank you',happy
id14331,' weve just returned from our first visit to la and had booked - nights at the hilton. reasons for booking: location (close to citywalk) and the fact that it was a hilton a brand that has pleased us in the past. however we were dismayed when we saw our room: we had a view of the freeway and could hear the traffic in the room. it was dark small and poky smelt of smoke and cleaning fluids. we asked to move but the hotel was full so front desk promised that theyd sort us out the next morning which they did. we were moved to a higher floor with a view of universal which was better. the room was lighter and quieter. the big issue with this hotel is the cleanliness of the rooms. there were areas that had not seen a duster for a while and the previous guest is hair was still in the shower. also on our last evening we returned to find that only one bed had been made and that glasses hadnt been replaced. the carpet had some dubious stains. the shower fixture was loose and the bath was peeling. but this review sound far worse than it really was! get the cleaning right and that is one thing sorted. updating the room decor would also make such a difference: green marbled wallpaper makes it dark and dingy; the tv is in a dark wooden cupboard which dominates the room. stick it on the wall and get rid of that monstrosity - this will double the size of the room! there are a lot of positives to this hotel: great comfortable beds and a fridge in the room. room service was quick food was hot and tasty. service overall was very good mostly friendly staff. the pool area was superb especially in the morning when it was pretty quiet: clean tidy comfortable plenty of towels and pool bar. location was very good for universal and citywalk: a five minute walk to the park (we never used the shuttle bus). lovely fish in the pond. we also used the metro which is very convenient - a five minute walk down the hill and we also used the universal tram to come back up the hill! taxis were readily available too but i guess most customers use cars to get around - if we stayed here again wed recommend having your own car as there is nothing else apart from citywalk nearby. the food was mediocre both in the bar and the breakfast buffet. save your money and buy coffee and cake from the small coffee shop. room service food was ok. overall verdict: rooms disappointing (had far better at premier inn) food disappointing; but service and general ambience of the hotel very good. value for money? we were expecting a far superior experience for the price we paid.',not_happy
id14332,' we had no problem checking in on the day of our arrival after a very long flight. service was good & efficient at check-in & check-out. room is nice & clean but definitely not - star standard. the interior looked kind of old & worn out bed was comfortable though. room service food was so-so was too tired to dine out on our first day. had most of our meals outside during our - nights stay so cant comment on the food in the hotel. location is good near beverly center the grove & farmer is market(quite a distance if you walk at least -----mins). we travelled by taxis during our stay distance to most attractions were ok didnt feel far. will not stay in this hotel unless we have a special deal. basically just a ok hotel nothing special. p-s. stayed in this hotel becoz my husband is a accor member and he had hotel vouchers.',not_happy
id14333,' hotel experience was perfect. short walk to fenway newbury st. service was outstanding. will definately return.',happy
id14334,' we needed a lot of space to attend a college graduation in philadelphia. we booked two rooms for grandparents in their -- is and a suite for students parents and - siblings. the hotel service was exceptional-dinner at liberte was great for a large group and the staff was very attentive-and it was graduation weekend filled with out of towners.',happy
id14335,' it is a very nice hotel with a good location in midtown manhattan. the reception is wonderful modern and the staff is usually helpful. rooms beds and the bathroom are small considering the hotel price but very comfortable. the restaurant is modern with a menu minimalist (and i didnt like it). i missed a real breakfast! however overall is a good choice.',not_happy
id14336,' we stayed here for a wedding weekend and the first and best thing i have to say about this hotel is that the location is awesome especially for a wedding weekend. there is tons of shopping restaurants etc. it is a pretty good trek from the airport though so youll want to take that into account. that being said let is talk about the hotel. the pros: -staff is incredible and very friendly. we had a really late arrival and they let us take beverages from the mini-mart downstairs at no charge. (it is the little things.) -housekeeping was incredibly understanding and helpful when we needed our room cleaned later due to the wedding festivities. they were kind patient and friendly whenever we ran into them. -the rooms are large comfortable and the beds were soft. it was like sinking into a cloud. -the pool-workout area offers water. -free parking at a full-service property!! -we rarely heard our neighbors if at all. the eh : -the rooms are dated and even though the rooms have been renovated they still seem dated and i could see a lot of water damage on our room. -our toilet didnt seem to have enough water pressure to flush correctly and we had to hold it down multiple times. the shower water pressure wasnt that great either and we were on a lower floor. -our door didnt shut completely. several times we thought we had pulled it closed and we would come back to find it ajar. not sure if it was our error housekeeping or a combination but it was a little alarming to say the least. -cnn didnt seem to work or be included with the cable package - it was a constant car commercial. the rooms overlooking the lake were really peaceful and we would have liked to have one. :) overall at a lower rate i think this hotel is a great value. it is not as nice as some full-service properties but it is a lot nicer than older courtyards or fairfield inns and the rate was pretty comparable. id go back based on the location and the lake if i had business in the area.',happy
id14337,' you better book at a different hotel-motel. i stayed with my family in room #--- on jul ---: no wi-fi the telephone didnt worked two lamps neither bugs in the bathroom dirty towels the rug was so dirty and old the free breakfast was over at -:-- terrible in every possible way. went to front desk on jul - to tell about the phone towels and lamps they took notes but nothing happened even when the manager said will call us during the day to fix our accommodation (never called of course). it is close to sea world but stinks. i dare the manager and employees to spend a night in room #--- w-o wi-fi phone service towels and the bugs in the bathrooom',not_happy
id14338,' i was very favorably impressed with the experience at the hotel erwin this past weekend. from the moment of checking in the staff were pleasant helpful and energetic. my room wasnt ready so they put me in one of their suites which was as large as an apartment. i loved the clean-but-funky aesthetic of the decor (not the bland antiseptic feel of the other high end la beach hotels). when the internet was down on sunday morning for a short time front desk manager chip called me as soon as it was back up and offered me a late check out to compensate for the trouble. they also kept my car in their parking after check out until i was ready to leave the area. the roof top bar is a very cool way to experience the frenetic energy of the venice boardwalk. all in i cant imagine a better place to stay in venice or santa monica.',happy
id14339,' from the valet to the doormen to the front desk staff to the housekeeping folks to the bartenders to the wait staff without a doubt the best value in nyc. rooftop terrace is truly unbelievable. quaint lobby was fun and the restaurant was delicious. our --th floor room was a good size (be advised your tub and bathroom sinks are in plain view and maybe not the best for those that require their privacy) and the bed was clean and comfortable. other than the desire to try new things there is no reason not to stay here every time youre in new york.',happy
id14340,' i stayed at the seaport hotel-boston over president is day weekend. the hotel while nicely appointed and comfortable featured walls that werent as insulated as i think they should be. i was sitting at the desk working on my laptop and was interrupted shall we say by the very clear sound of someone using the facilities either upstairs or next door. i heard everything and i mean everything coming from the bathroom. the seaport should have put more money into constructing the rooms with soundproofing not only for the outside walls but additionally for the inside ones as well. while i would recommend this hotel for a business traveler or tourists they should be cautioned as to the noise that may eminate from the next room.',not_happy
id14341,' i am a faithful tripadvisor user and trusted the reviews on this site and boy they did not let me down. the herald square hotel was an affordable option for a single mom and her children. not only did we save money but we did so in comfort cleanliness and with a great location. as mentioned before the beds are pure heaven and we all got five great nights of well-needed sleep. our room faced the street and there was never any distruptive nights due to the noise from the street. the bedding and linens were equally nice and very clean. i was shocked when i got there and found that each bed had four fluffy comfortable pillows. i am a person who sleeps with at least two pillows and was estatic to see i would have two pillows without having to call down to the front desk. the room itself was a spacious double room that was well-maintained and cleaned daily. my kids had plenty of room to move around and i felt comfortable with them playing on the carpet with their toys. i was in one of the rooms that had not been refurbished but the bathroom was fine. it was clean had plenty of hot water and fabulous fluffy white towels. one day we left the room early and came back for a mini rest pretty early in the day. by -:-- am our room was already cleaned. that was a nice surprise too. the hotel is located at --st and -th and has two convenient subway stops that are easily walked to. for eating there are speedy is dunkin donuts and empire pizza all for a quick bite to eat. there are even two pharmacy stores (cvs and duane reade is) close by. with two kids it seemed i had to pop into a pharmacy at least once a day...allergy medicine snacks etc. i also have to say that the staff was really friendly. the staff always greeted us and asked how our day was and what we planned-had done for the day. i was impressed because they always greeted my children. we enjoyed the complimentary coffee hot chocolate and biscotti. i highly recommend the herald square and plan to stay there again if i am lucky enough to visit the big apple again. this was a very family friendly hotel. love the nyc and the herald square.',happy
id14342,' had a previous positive stay at this venerable downtown property next to the septa subway but was quite disappointed and surprised at the run-down condition of this hotel. service is minimal and not particularly engated breakfast is forgettable and the rooms are clean but dated. had hoped for more as the prices certainly suggest something more special than what i received and saw. it truly seems as if its best days are behind it and will look elsewhere in the future when center city accommodations are called for',not_happy
id14343,' i wondered why given that this is a fairly modern building....a close look at the windows tells the story. the hotel is rooms nearly all have - panel bay-type windows that jut out from the facade of the building.  provides great views but the windows seem to be single pane sealed units not the double (sometimes triple) pane glass used in many downtown hotels.  soyes street noise comes right into your room even at high floors.  too bad because this is an ok hotel otherwise with some good deals on rooms at times.  service is fine very central location convenient to bart....just darn noisy!  btw we did not experience much interior noise. doors to rooms closed fairly gently not the prison block slams you find in some hotels.  wall and ceiling noise was average. the earplugs supplied along with the shampoo are not just for decoration though',not_happy
id14344,' we stayed here while traveling through town on ----. it was delightful! the public spaces were very spacious and comfortable. the room was also very comfortable and beds very nice!',happy
id14345,' my second visit to san francisco and still like it. we picked this hotel because of the good reviews here and its very reasonable price. cable car is at the doorstep and there are numerous great restaurants and shopping outlets nearby. we did not eat at the hotel though the menu looked good. instead we have had breakfast twice at boudin --minute walk down the street at macy is and dinner at sears fine food next door. both are absolutely fantastic. the hotel room is really small though very clean and comfortable. we were given a room on the low floor (-rd or -th) but we could not hear anything from the street (with windows opened). the bathroom is tiny and what came out from the shower head were nothing more than water powders. you certainly need patience esp if you have long hair. pretty understandable though for old buildings. the free in-room wifi was great. for its price and convenience i would stay there again.',happy
id14346,' we enjoyed our very quiet and centrally located stay in la this past week. hotel wilshire is within walking distance to many museums restaurants and shops. the room was very clean and pleasant. we loved the pool area dining!!!!!! the views were astounding and the food delicious!!!!! well stay there again!!!!!!!',happy
id14347,' this hotel was great! it was very clean and very comfortable. we stayed here for two nights and had no problems at all. the staff was excellent on directions. there was something different here also they had a hour every evening from - - - pm with free drinks and snacks. there was a wonderful gym and beautiful pool. our room was very spacious and comfortable and the whirlpool was very relaxing. it was very easy to find and the parking lot was pretty big for a houston hotel. they have a business center there that you can use and it is sound proof so you can make calls use the internet etc. would stay there again and would definitely recommend this hotel to business travelers couples etc.',happy
id14348,' i loved this hotel. in a town where accomodation appears to be very expensive - you get a lot for your buck at the charlesmark. great location on boylston st - right in the midst of all the action. i found the staff to be friendly and courteous at all times. check in was a breeze the lounge area is terrific for taking a break with a cup of coffee and as well as free wi-fi they provide two computers and a printer for guests to use without charge. i just had a standard room which i found to be very comfortable and more than adequate in size. breakfast is just basic - fruit oatmeal bagels and pastries plus tea and coffee. but more than enough for me to start my day off with. the only things i think could be improved - provide a kettle and a fridge in the rooms. but as there is free tea and coffee -- hours a day in the lounge and an ice machine and bucket for keeping things cool it was very easy to make do. i would have no hesitation in booking this hotel again.',happy
id14349,' normally in the past my stay there was goodbut this time it wasnt what i would call a good experience. we had to move our room because the tv didnt work and the maintenance staff had prior knowledg of this before we got into the room. after moving to the new room on the second floor i was awakened by the sound of plates and silverware clanging together it sounded like i was the kitchen itself i couldnt go back to sleep. then our bath tub wouldnt drain the water while taking a shower. and last the waite staff at the restaurant were not very helpful we were told to wait to be seatedbut there were about - open tables and seating at the bar available. the hostess disappeared and after -- mins of waiting us and another hotel guest decided to just seat ourselves. the one bright spot was the gentleman that checked us out he did his best to make up for the short comings of others at the hotel.',not_happy
id14350,' excellent location! small stain on my bedspread i had to ask twice to have it changed. the food is mediocre and could be much better. most marriotts have free continental breakfast that would have been nice. very nice pool for kids.',happy
id14351,' you may find whatever you need in the simpliest way. very close to times square. not very expensive. includes everything at a - star hotel.',happy
id14352,' one of the better hotels in the galleria area. the public areas are outstanding. bar lobby gym restaraunt are all as good as you get in houston. only thing that lets the hotel down is the size and quality of the rooms. they are small and becoming quite tired.. staff v freindly and helpful. room service is good too. i didnt use the spa. the place to stay if your want to stay in the gallleria area.',happy
id14353,' you cant beat the location. walking distance to fenway and most of the other boston attractions. you are right near the prudential center indoor mall-type place which gives you tons of shopping options. you can pay a lot of hotels in boston and this one probably you more spacious rooms than the pricier westin and marriott across the street albeit with fewer amenities. if you are looking for value this a better option. if you are looking for a big gym nice bar room service etc go to the marriott across the street.',not_happy
id14354,' although not the cheapest of hotels you get what you pay for. we booked this hotel on the recommendations of previous trip advisor reviews and were not disappointed. the rooms are not small you want small hotel rooms go to london or paris and the bed was fantastically comfy. the hotel was clean plenty of fluffy towels and bath robes to chill out in. we had a great room on the -th floor with great views of the john hancock tower. also a major plus point was the hotel was busy but was nice and quiet no door slamming or noise from your neighbours. the reception were very helpful our luggage stayed at dublin and the nice lady gave us toothpaste etc. the bar downstairs cuffs is expensive but great to warm up after a cold day grab the seats right by the fire! we never ate in the hotel as it was it a bit fancy but we found a great brewery pub down in the theatre district called rockbottom which served fantastic food and beer at great prices. a word of warning however dont go in grill -- restaurant accross from the hotel the food is awful and amazingly expensive i dont mind paying for good food but the meal we had was very poor tasteless rubbish avoid at all costs. but i would certainly recommend jurys to a best friend excellent!',happy
id14355,' get a room on the --+ floor facing the lake..very nice view. i like this hotel. its got a great lobby with a good bar in an open floor style. restaurant is good for breakfast and lunch. the exec lounge is excellent large and airy compared to many other marriots which are small and dark. rooms are pretty good size and works without a problem. location is fab just around the corner and walking distance to most of the down town stuff. service is professional and good.',happy
id14356,' booked last minute quick wkend trip for family including -- and -- yr old. couldnt have asked for more. great grounds and accomodations. we parked the car early friday afternoon and didnt move it again until leaving late sunday. did get a late ckout of -pm at no charge. food was good. ate at restuarant next to pool cibolo and sports bar. service was equally good in all the restuarants. we did take advantage at cibolo of the early bird special buffet from --- $- off. enjoyed the smores each night for dessert along w- star gazing on fri night. i do understand that they were almost at capacity for the wkend but like another post stated never felt overly crowded at all. never had a hard time finding a place around the pool or experienced bad lines for slides. worth visiting.',happy
id14357,' i stayed at this hotel during a convention. the staff was very helpful in regards to giving details on local sights and food spots. the breakfast was always good especially considering that the hotel was full every day. the airport shuttle was right on time and the driver was courteous and professional. the hotel delivered certainly more than what i paid for the room. you cant often say that about a lot of places. i would definitely stay here again.',happy
id14358,' i was in charlotte for - nights in september. the courtyard was very comfortable and clean. the room was spacious parking is very reasonable ($---night) free wireless and getting around charlotte is very easy. no restaurant but they offer breakfast in the morning and you can get room service from a couple of nearby restaurants (a bit pricey but convenient). i would stay here again.',happy
id14359,' my wife and i spent the last night of our honeymoon here before flying back to australia. upon arriving in the courtyard the whole experience was fantastic from then on. the staff were very polite helpful and always encouraging us to do as little as possible except relax and enjoy. the rooms were were well appointed trendy decor and the views from our --th floor room over beverly hills were very nice. the pool area was also excellent everything is provided and the little bar out front provides a relaxing area to chill out between trips or before - after dinner. we didnt dine in house but did splurge on room service breakfast which we enjoyed on the balcony :) the location is great a nice ----- min stroll to the golden triangle - santa monica bvd and the neighbourhoods surrounding are very pretty just to go and look at. highly recommend checking it out if you are ever in la.',happy
id14360,' for hilton this is a little different. the lobby for instance is on the --th floor above a parking garage. there is a bellman desk in the street-level entrance next to the elevators to help guide you and assist with luggage. location is downtown downtown maybe - or - blocks from the water-harbor but a steep walk most of the way. staff was very good. no airport shuttle by the hotel but a downtown shuttle stops there we were told.',happy
id14361,' we stayed here on our honeymoon. we were traveling for two months and stayed here as our last location. we had booked through trailfinders. we were expecting small as its newyork. i have been to newyork twice before but this was the smallest room ever. this was ok but there was an airconditioning duct outside the window blowing at full blast. i went to reception to complain and request a new room but the attitude of the staff was horrendous. they actually offered me earplugs! we could believe they were letting this room with the noise i then spoke to the manager who actually had the neck to say he had stayed there on a double shift and could sleep ok. i dont think he would have paid full price though. they said the hotel was fully booked (on a wednesday) and that there sister hotel were also booked out. the moved us to a suite the next day suite meaning slightly bigger room with an office desk wedged against the wall. howeve the staff attitude completely ruined our experience so we moved out the next day despite having already paid in full. then to add insult to injury they double charged me for a bottle of water on my credit card after i paid cash.',not_happy
id14362,' we recently stayed at the w lakeshore and wanted to eat at trendy restaurant with no notice. our concierge robert shumate was so friendly and helpful on suggestions and getting us into maestro is. we had a lovely meal and the waiter brought over dessert and said it was compliments of our concierge what a way to make a statement..',happy
id14363,' i didnt know what to expect having read other reviews but we really liked the embassy suites in washington so we decided to give this one a try. the hotel is very clean every time we walked through the lobby someone was cleaning washing or polishing something. we even saw people in the elevators polishing the handrails. our room while not the most modern was clean and had everything we needed. the rate with the aaa discount was very reasonable as well. my only complaint has to do with the complimentary breakfast served every morning. the breakfast itself is wonderful but during the week the hotel stops serving promptly at -:-- am making it difficult for those of us who enjoy sleeping late on our vacation. on the weekends the breakfast continues until --:-- and i think it would be great if the weekday breakfasts can be extended to --:-- as well. not everyone who visits the hotel is there on business and those who arent would like the option to sleep in.',happy
id14364,' stayed here after a business trip for a few days of vacation. chose this hotel over the inner harbor ones mainly due to price and what seemed like a convenient shuttle service. pros: main areas of hotel were very nice breakfast was great beds were comfy very friendly accommodating staff cons: shuttle service favors the cruise people. when we tried to get a shuttle friday morning we were told we would have to wait until -pm (i was not waiting all day) so we had to pay -- bucks for a taxi on top of the money we were already paying for parking. bottom line this hotel needs to treat its everyday customers the same as the cruise customers. some advise get a separate shuttle for them if they are that important to business! the room itself was just okay nothing about this hotel wowed me. the area was not the kind i liked to stay in for too long. our room had a great view of m&t stadium and the homeless man who washes windows on the street.',not_happy
id14365,' nice hotel or hostel? nice lobby! gentle people! we were able to have an early check-in. they were charging almost ---$ for a late check-out! which is almost the price we paid per night... for a san francisco hotel the rate was excellent. nice lobby. we were sure we have booked a room with a queen size bed and that is not what we got. bed was so small! room was so small! but very clean! the reason i give a very good is for the location! bay area rapid transit close to the hotel and cost -.--$ per person from the airport. very easy to use! there were a bus - street car very close to the hotel. we had a private bathroom in our room but public bathroom didnot seems to be occupied when we pass in front. we were on the -th floor and were not disturbed by the noise. parking ; --$ plus tax per night! with in and out! nice restaurant onsite who have great price on the hour!',happy
id14366,' on the positive side it is clean modern with a nice bar area conference center and even a food court attached. there are however several glitches in their service. first their website does not tell you that street parking is next to impossible so you have to use their self-parking and valet parking ($-- and $-- a day). second the wi-fe available does not mean it is free: they charge $-- a day for it (virtually no hotel in europe does this nowadays ---- very backward). third some rooms have and some do not have safety deposit boxes and they wont tell you in advance if you dont ask. the boxes available at the reception are too small i was told to accommodate my small bag. third they list a corner king room as if it were something special whereas in fact it is a ridiculously and uncomfortably planned room with extremely uncomfortable bathroom too. the bed i am not sure why was very uncomfortable too. i think there was some kind of padding under the sheets. maybe their other rooms are equally uncomfortable i dont know. but the relative position of a corner room with respect to neighboring rooms is such that when they open their door you think it is right by your bed site. if they talk when entering or existing it is like they talk to you: paper thin partitions they call walls do not provide any soundproofing. i have to commend them for the low-level a-c noise which is often a problem in us hotels. they have old fashioned phones in the rooms with buttons for desktop consierge etc. but if you press the concierge button a seen voice tells you: you called emergency dial zero. the tv remote was very difficult to handle: it took quite some time and effort to make it switch the tv off. and there is no way to show the channels programming. people who really want to spend some time watching tv will find this annoying.',not_happy
id14367,' my husband and i live in the philadelphia area but decided to book a room through priceline last minute for our anniversary. we stayed at the hilton garden inn in center city. overall we were very pleased with our stay. our room was clean large and comfortable. there is a hot tub small pool and small fitness center on the premises as well. the location is good within easy walking distance of many restaurants and attractions. we went to el vez for dinner which was awesome. just like most locations in philadelphia though be sure you know where youre going because a few wrong turns and you could be in a bad neighborhood. the front desk staff was average. our only complaint was the water in our shower was not very hot. in fairness to the hotel though we did not complain as we were already settled and only staying one night. we would definitely stay here again especially with the great rate we got on priceline!',happy
id14368,' was in chicago to celebrate my best friend is --th. was worried that hotel would be too remote but we felt that it was in a fabulous location within walking distance to navy pier bean museums and magnificent mile. we used the acura service for dinner reservations we had in meat packing district. flawless but limited hours. we were a little disappointed by rooftop bar but were given excellent service. the downstairs bar had great energy but seemed to be out of all of the ingredients of their signature cocktails. hotel gym is great; one of the best ive experienced. rooms were adequate. we didnt spend a lot of time there.',happy
id14369,' when i heard that the westin would have been open for two days when my family checked in my first thought was uh-oh . fortunately my fears were groundless. the hotel was sold out yet rose to the occasion - everything was perfect - rooms plumbing elevators climate control - all the things you worry about in a just opened hotel. staff was very friendly. location is nice and a lot closer to downtown austin than you would think. sheets being new were not as soft as they will be after a few more washings- that is the only quibble i can think of.',happy
id14370,' if there were a good category this would be in it! excellent location a few minutes walk from times square. -- hour desk (but practically no reception area). didnt need much iservice but the technician responded quickly to a problem with the wifi. interior swimming pool a bit of a luxury next to the (small but popular) bar. pool only used by children during our stay. elevators to all floors; each floor decorated in a different colout scheme - jazzy but tired. our bedroom was small; the bed was on a raised platform and the suitcases went under the bed - just as well as there was very little storage space - just a short rail to hang clothes. the fridge and ironing board were not needed. i guess the room gets hot in the summer but there is air-conditioning as well as heating. the bathroom area was divided into a spacious shower a separate toilet and a small area with sink (no plug) and mirror (and safe). the room was cleaned daily but despite deliberately not leaving towels to be washed every day we were supplied with clean ones - unnecessary. new york prices are not cheap obviously so i would recommend this hotel for its location but recommend a facelift before too long.',happy
id14371,' went to columbus to see our son...it was an oh state game so the town was buzzing...this hotel was remodeled in ------....it is great..pool and hot tub were very clean...actually the whole hotel was clean and especially our room. excellent bed and pillows. the pods in the lobby were great. tiffany at the front desk was very helpful she even brought a luggage cart to the side entrance for us.....love the outdoor seating area with fire pit......',happy
id14372,' felt i had to write a review on this hotel as the room we were given was so different to any images i have seen on the hotel website and tripadvisor members photos. it was small half the size of the any images i have seen. had one tiny window at the top of the wall that looked out to a brick wall under some stairs. unsurprisingly therefore the room was very dark. the television was old and when you turned it on was automatically on volume -- out of --- everytime the signal was also pretty poor. the fridge was so loud i had to take the plug out of it not that it was problem as there was nothing in it anyway! luckily though the room was fairly clean it all seemed a bit old and outdated though. the keys to the room had not been activated after we had checked in so we had to go back down to reception from the sixth floor which takes a while in itself as you have to take one lift then walk through the corridors round to the other side of the hotel and get another lift down. in the morning we asked reception to book us a taxi they asked if we wanted a yellow taxi or a limo service we replied a yellow taxi presuming that was the normal la taxi. then a black -x- pulled up and the valet said this was our taxi we questioned them saying we had asked for a yellow taxi and they replied yes this is it so having only been in la a few hours we took what they said and got in. as we thought it turned out to be a limo service and cost us $-- where the same journey on the way back cost us $--. the driver also explained to us that he was in partnership with the hotel. what a coincidence... all in all a pretty awful stay at a hotel i was thinking would have been one of the safest options of knowing what you were going to get in hollywood. after looking at other peoples reviews and photos on tripadvisor we seemed to get half the room everyone else got which would have been fine if it was half the price!',not_happy
id14373,' five of us - adults and - teenagers stayed at the bahia resort for - nights. the location is attractive - less than - miles to seaworld a block and half to the beach - minute drive or -- minute walk along the beach to decent restaurants and bars. belmont park is almost next door though our kids were not interested. the size of the resort is impressive with many various room types some with bay front beach access. tennis courts pool and restaurant are on the premises. the price of the room - $----night was inexpensive. these are definitely positive attributes to the place. we were given a studio room that is supposed to be adequate for five people but is more suited for a maximum of three. the room has had its day and needs a significant overhaul. it was spacious however the two double beds and queen sofa were indequate for sleeping. the sofa bed was pretty beaten up. though we had two adults on it it wasnt very comfortable. the double beds were ok but not spacious enough for two average sized adults or teenagers. one of the teenagers slept on the floor. the kitchen had a stove fridge sink and small coffee maker. there was no microwave no toaster limited utensils no bottle opener. we were awaken two of the three nights by partying so the walls are thin. the parking is free but a little chaotic. the lanes to the rooms are narrow and there is no traffic pattern to getting in and out of the angled parking spots. in summary i would check elsewhere for accomodations for five people. i would consider this place again for less people and a different room type.',not_happy
id14374,' it was my last of about --- nights on the road this year. i had an early flight out of ohare. it is a little further out than most hotels that still offer a shuttle to the airport. the hotel is very nice and the staff were quite friendly. the room was comfortable in all respects. as a manufacturer and seller of hvac equipment i am sensitive to that aspect. the only small critique is i prefer digital thermostats for the accuracy of temperature control. the suite had a separate bedroom layout which is nice because it further cuts down on hallway noise or any light infiltration under the entrance door. i guess one other kick is the $-.-- price tag on a - pint bottle of water. it did make the in house restaurant seem like a bargain. i ordered one of the specialsamberjack with asparagus and fingerling potatoes. it was wonderfully prepared. yes i would stay there again.',happy
id14375,' we arrived the evening of the -th and was greeted with we have the king smoking room you reserved ready for you i told the man that is not what we reserved and he then informed me that the original room that i had reserved with a credit card had been given to another guest by mistake and this was the only room left. he was friendly and also called other area hotels they were full as well i had no option but stay in the smoking room. when i complained more he told me that he would give me a reduced rate ($--) the rate is not why i booked this property the way we were treated in the past was. i told him if i had not shown up even though they sold my room i would have still been charged the original rate and that was the room i wanted. from the hall the tag on the door said it was a non-smoking room my wife stated maybe he made a mistake and it is a non-smoking room as soon as i inserted the key card and opened the door it was very obvious it was a smoking room as the smell blasted into the hall. we entered into the room and started to sit down and the chair in the room but it was severely stained looked like someone had peed or pooped on it. there were cigarette burns on the sink in the bathroom and overall the entire room smelled terrible. my wife and i were flying home the next day and neither of us got more than - - - hours of sleep because every time one of us would move the stink of cigarette smoke would come from the covers moving. the next morning when we checked out i stopped at the front desk the lady there said she was the one that had assigned rooms each day and that she specifically remembers assigning a non-smoking room to us. she asked what could be done to fix the situation and i told her (while pointing to the hampton guarantee) that i should not have to pay for a room i reserved and paid for in advance and then received the exact opposite of what was purchased. she told me that it was too early in the morning the manager was not there and she would discuss it with him and if he approved she would waive the charge. i provided my cell phone number and asked to be called when the manager was there. - hours later just prior to boarding our flight i called back spoke with the same lady and was told the manager did approve waiving the cost but i never received a call from the manager. while glad i did not have to pay for that deplorable room i am shocked that i did not hear from the management staff. i also feel it was criminal that a room that i had reserved and secured with a credit card could be sold to another guest. i am also amazed hilton still has smoking rooms what a disgusting place to expect people to work (housekeepers and guests) and stay i understand providing an area for smoking but in rooms is obsolete. it is no wonder that it was the last place available. while in the military i was deployed multiple times i can think of at least three locations that i would rather stay at than this property if this is the level of service and type of room they will provide. if i had to book a room tomorrow in the same part of the city i definitely would not return here at this time if this is how i can expect to be treated. if you do not mind possible staying in a stinking room taking a chance your reservation will not be honored and then as another person posted having to prove what you reserved this might be the place for you. overall a very disappointing ending to a very good visit to california.',not_happy
id14376,' my boyfriend and i booked three nights at club quarters because we found it for such a good price and the rooms looked pretty clean. upon arrival we were checked in by the staff even though there are kiosks for check-in. the elevators were small which wasnt an issue but a few times wed select the floor only to hear a loud buzzing sound with the elevator going nowhere. still for us this was minor. the rooms themselves were fairly clean however the maids arent too thorough as i found empty bottles under the bed that did not belong to us. the bathrooms looked decent and swept. we stayed in a room that was not overlooking the street. because of this it was fairly quiet throughout the night but we stayed near another room in which there was a woman who liked to argue with her boyfriend in the wee hours of the morning. for the most part the staff were friendly though we didnt need to call them about anything in particular. i needed some salt at -:-- am and a staff member went to get some for me. there was a woman who works at the front desk who kept complaining about this or that every time we saw her. it had nothing to do with us but i found that this was very unprofessional to be whining all the time in front of guests. the day we checked out a lady came into the lobby wanting to meet one of the guests of their hotel. she asked if she could please use their phone at the desk to contact her and let her know she was waiting in the lobby. the same whining woman rolled her eyes and gave her an extremely dirty look and proceeded to walk away from the counter to stand near the steps where we were also standing. she then muttered under her breath ridiculous . even though we never had any personal problems with this particular employee of the hotel i just found her seriously rude. plus i thought to myself if she is going to talk trash about this lady in the lobby what is to stop her from talking trash about anyone else who walks into the hotel? overall id say if youre not a neat freak this hotel could be okay for you. this hotel may be a - --- star by ny standards because it wasnt too shabby but it is really like a - star at best. the rooms are a bit on the small side but i wasnt expecting more from such a densely packed city. the best thing about it is the complimentary internet and the clean bathroom. being so near to times square was also a huge plus.',not_happy
id14377,' this hotel was incredible! once again a priceline great deal! great location by shopping at the galleria other shops and food. the valet service was unbelievable. was traveling with several teen girls and they made sure we had everything we needed and always knew where we were going with great suggestions along the way. the room was beautiful. with - teens and a mom we walked in and were blown away at the boutique quality and decor. and room there was room for us and more. the bathroom was a great size and the vanity had drawers! shower extremely clean...also a big plus - traveling with girls - was the large mirrored vanity outside of the bathroom and the wonderful entry that held the huge closet. we will be back. the girls all used the work out gym and said it was great. we did not use any of the other hotel services but what we saw was wonderful. this hotel is huge - can tell it is a business hotel designed for business conferences etc. but we felt like it was a beautiful posh hotel. we will go back.',happy
id14378,' my fiancee and i stayed here for a week and had a great time. the rooms are a bit small but i think that is to be expected in new york and we had nice view of the empire state building and the hudson river from our room. service was good and we used the candlewood cupboard in the lobby most days. i also thought the laundry facilities were good free and there were a lot of washing machines and dryers so you didnt have to wait. location is good no more than a -- minute walk to times square.',happy
id14379,' my -- yr old daughter and i stayed here for two nights the same weekend as the previous reviewer and had a very different experience. because i think we might have been staying very happily in a wheelchair accessible room (large bathroom with sliding pocket door hand rails cutaway sink to accommodate a wheelchair) im feeling a little guilty. we did not experience any elevator issues and were very pleased with the quality of our room and of course the great proximity to nyc attractions and transportation. this is the third time my family has stayed at this hotel. we always try to book here first and only end up elsewhere if there are no vacancies or another similar hotel is offering some great deal on pricing.',happy
id14380,' i made reservations for me and my - girls through the w’s central reservations number. i asked for an early check in and was told that we could check in at -:--. we arrived at -:-- and i was told that the room was not ready. i mentioned that my reservation was for early check in. i was told that i should have never been told that i could check in early because their rooms are never ready early and their check-in times are only guaranteed at -:--. the clerk then offered to downgrade my room from a mega to a standard. i refused and said that i would rather wait because i wanted a mega. they offered to request a rush (for -:--) and asked if they could store our luggage. hoping to some kill time by doing something fun we went to the concierge to ask about the bus tours. he was not very helpful and didn’t seem very knowledgeable about what is offered. i told him that i was interested in the double-decker bus but he kept insisting that the free trolley would be better for us. i really wanted a narrative tour and told him so. i asked him where to catch the bus and he said “out there in front of the sears tower.” well directions and street names would have been more helpful since i was not at all familiar with the area. we ended up asking people on the street for help in finding the tour’s payment center and bus stop. i spent $-- on the not-so-good tour in order to kill time waiting for our room to be cleaned. the tour company over sells their tickets so we waited in the hot sun -- minutes for the -rd bus to come by before there was enough room on the extremely over-crowded bus for us to get on. we returned to the hotel at -:--. the lobby was completely crowded and reminded me of a campus on the first day of college. i waited and waited to get to the front desk. while waiting the concierge noticed me standing there and came over to ask if he could assist me with anything. i told him i was still trying to check in. he was a little surprised because he thought we had already checked in. he brought - bottles of cold water for us while we waited (we were a group of -). finally i made it to check-in (-- minutes waiting) and again i was told my room was not ready. i complained and said that this was unacceptable. the clerk left and returned a minute later and told me the room would be ready in - minutes…they were doing a final walk through to make sure the room was clean. he said that several people checked out late and the housekeepers were not able to get in to clean. i went to the business center to check my email and then we sat and sat and sat out in the busy lobby. finally i stood in the line again to check the status of my room that was promised in - minutes. by now it is -:--. it was apparent from the conversation with the couple in front of me that they were experiencing the same problem. finally a -rd person was helping me; again i am asked my name. i was furious. his apology did not seem genuine. i mentioned that i was paying $--- for essentially what is supposed to be - hours and that my room was not available for more than - of those hours (not counting the promised early check-in and told him that i spent $-- on the tour to give them time to clean the room by -:--. he offered to reduce my bill by $--. i told him to not bother. he then said he could take of $-- and that was the best he could do. i again told him not to bother. that if all that the w could do for this kind of snafu is to reduce my bill by $-- than forget it…i’d rather pay full price but i would never be back. he said “okay that is your choice.” i was really wanting to hear a sincere apology more than anything. okay finally we get a room key. we enter the room and...wow! the floors were not vacuumed. there was obvious dirt everywhere. i called the whatever-whenever number and demanded that someone come with a vacuum. the “head stylist” (housekeeper) came to the room and looked around. she insisted that she was there when the housekeeper vacuumed so she knew that it had been vacuumed. i told her that i would not dispute her but that the floor is clearly very dirty. i asked if they vacuumed in the dark and she said no. she pointed to an area behind the front door to show the vacuum cleaner mark as proof that the floor had been cleaned. i said to her that we would just pickup the dirt ourselves because we were tired and i was already upset. she finally acknowledged that the floors were very dirty and said that they were rushed so maybe they didn’t do a good job. they finally vacuumed the floor. the head stylist offered to send us on a complimentary boat ride. i declined because we already had plans. she then offered us a complimentary meal at the we ristorante and offered to still take off the $-- that i had refused earlier. other complaints: there was a dirty towel in the bathroom! a huge brown streak down the folded side of a white towel. yuck! the dark purple blanket was dirty and hairy. the very small closet was almost impossible to open. the knob would not turn so we had to yank the door open with all might. the $-.-- internet (web tv-like) service was a total waste of money. it was very slow and extremely limited. phone calls were $-.-- local and $-.-- for using the ---# for the calling card. there was no liner for the ice bucket. the view was horrible. nothing but the l-tracks the top of the roof next door and construction work down below. the l train was very loud. the entire hotel was very dark. the location was not very good for a leisure trip because it is too far away from michigan ave. they don’t offer a shuttle service it takes -- to -- minutes to get your car from the valet and (parking is $-- per day). even the common areas were dirty during our entire stay. it appears that they are severely short on cleaning staff. by the way the same vacuum cleaner mark that the head stylist pointed to when we checked in was still there undisturbed when we checked out. no one walks in the corner wall behind the door! duh! this is the worst stay that i’ve ever had and i would have to say that i am most disappointed by the lack of professionalism and training from the staff. they are not customer-focused they never remembered or called me by my name their apologies were insincere appeasements and being a starwood preferred guest meant absolutely nothing to the outcome of the situation. i will never stay at a w hotel again and would definitely discourage anyone i know from staying at a w. i will pay more attention to hotel reviews from now on. i will be traveling to chicago again on labor day weekend and we plan to stay at the swissotel.',not_happy
id14381,' overall the experience can be simply put~excellent! the hotel staff from the bellhop front desk and maid service was phenomenal!!! we were welcomed and greeted multiple times from arrival to departure. any questions or concerns were answered quickly. thewit roof gave a beautiful view of chicago downtown. chicago tavern state & lake had an awesome bar-restaurant staff and local chicago beers!!! will definitely stay for future chicago trips!!!',happy
id14382,' we really loved that we had space to spread out with a combination kitchen-dining-living room area in addition to bedroom bath and balcony. the kitchen was equipped with the basics to make a simple meal (though we only made coffee). we were disappointed that we couldnt get into the restaurant (cleo) despite the front desk recommendation that we try it for dinner. a suggestion to make a reservation a day ahead would have been helpful. otherwise the service was good and the location worked out great for us. the decor is quite retro-bohemian and the record player with classic vinyl in the room was a really neat touch. one caution.. as with many hotels wash the glasses before you use them. im pretty sure these were not going downstairs to the dishwasher because ours were consistently iffy - fingerprints towel lint etc.. im not really cool with the maid washing them in the sink and then wiping them with any old towel.',happy
id14383,' the hotel has the hussle-bustle feel of an impersonal convention hotel. all the basics are there but a certain warmth is lacking. the lobby is on the second floor -- large with lots of hard surfaces and somewhat noisy. not a great place for a meeting in other words. we were there for a theater weekend and got a great rate on the room at $--- a night through hotwire. but we had arrived in new york city early and got to to hotel at noon. we were told we couldnt check in early because they were full. fair enough. we checked our bags at the bell station which was busy but efficient. we checked in at - p.m. and got a spacious room on the --rd floor looking toward the cruise ship docks on the hudson. it was remarkably quiet considering the hotel is right next to the hershey store on noisy times square. the room was spotless and modern but seemed oddly bereft of any personality. the bed was king-sized and absolutely heavenly -- so much so that we peeked under the bedding to discover that it was a beautyrest world class. we talked about ordering one when we came home. we had some trouble with a choppy tv signal but a maintenance man came to the room right away diagnosed the problem and ended up replacing our tv set while we were out to dinner. we give the hotel a-plus for that attention. all in all an excellent stay. would we have been as if we had paid rack rates of $----plus? maybe not. but the location was absolutely perfect since we were there to see broadway shows.',happy
id14384,' yes it is an older hotel and it shows in some of the rooms with some nicked furniture and somewhat smaller rooms but it was all very clean and you would be hard pressed to be the location and rate. the lobby is small by very nicely appointed with many conversation areas we loved the nightly wine and cheese gatherings as it gave us a chance to relax inbetween outings and meet other people the matching continental breakfast is also very pleasant. the staff was very friendly and helpful with out questions about touring the city. our room was initially on the -th floor facing post avoid this if you can as it tends to have a great deal of traffic noise we asked and were moved to the back of the hotel without any problems. the room had - queen beds a small sitting area and closet dresser entertainment console which held the tv and small mini bar (which is great for stocking your own beverages there is a small market across the street). the bath had an enclosed tub with double sink vanity there is no hair dryer but plenty of soaps shampoos and conditioner. there is no air conditioning but the days and nights were very cool and we were never uncomfortable. it is only - short blocks to union square and from there you can get to anyplace in the city. we greatly enjoyed our staff and would visit again!',happy
id14385,' this was our first time at a peninsula property and i was disappointed. stayed here for a long weekend in feb ----. brought our - mos old little girl. the hotel set up a crib with an infant rob and slippers which were a very thoughtful touch. we stayed in a - bedroom suite which was well appointed by new york standards. the service however was a major disappointment. we ordered continental breakfast for - which consisted of a luke warm pot of coffee and - croissants and some butter. no muffins no oj no jams or preserves. total cost with tip: $--. even i have limits. this was so ridiculous went out to dukin donuts -- yards down the street for coffee and pastries each morning in the cold and was far happier. i doubt i will be staying at this hotel again.',not_happy
id14386,' ive seen hundreds of hotels in my day and this one was a certifiable abomination. it was a cesspool of filth and bed bugs with small rooms and pillows flatter than most boards. the sheets-comforter had holes in them and smelled disgusting. i wouldnt stay there again if you paid me. do you know how long it takes for bed bug bites to heal? it takes about - weeks. this place should be burned down and built anew it is that bad!!!',not_happy
id14387,' hyatt was offering a --% discount from the best available rate on their website which made booking here very attractive. it is only a few blocks from the boston common and right next to the theater district. it is walking distance to the back bay and beacon hill. the boston ballet (at the opera house) is right across the street which was very convienent. the room itself was nice with very comfortable beds (my friend said they were a little too soft though but i thought they were great). their fitness center is also decent with a selection of cardio equipment (- treadmills a few ellipticals bikes and rowing machines) as well as weights and weight machines. there is a small pool designed for laps (not very children-friendly if that is what youre looking for). overall it was a great experience for the weekend and i would definitely stay again.',happy
id14388,' we have just spent six days at the magic castle and i could not say a bad word about the hotel. we had a wonderful experience helpful friendly from desk staff and wonderful housekeeping. the breakfast was sufficient to start the day and plentiful. the kids love the pool and the free snacks the rules are relaxed which made life so much easier for us. i highly recommend this hotel this is out first trip to the usa and we could not have asked for a better first impression.',happy
id14389,' stayed here - nights --nd floor not much i can add that hasnt been said except that we found the large shaws store just across the road very handy for meals if you dont want to pay for expensive restaurant or room service food. this is a good tourist choice hotel not too far from the city sights the bell staff were very friendly and knowledgeable. the hotel is connected by a walkway right to the shopping mall across the street and the boston duck tours are just outside. wireless internet was available free in the lobby but in this class of hotel should be available free or minimal cost for guests in the rooms. i would stay here again',happy
id14390,' thanks to all at the sleep inn baltimore. we stayed for almost two weeks and were greeted every morning by lou is smiling face. every morning hed ask us about our house hunt and offer his suggestions and comments on the areas and houses we were looking at. the management team was wonderful as well. we had a few unique situations arise (everything to do with us not the hotel) and the staff handled it wonderfully. we would stay there again in a heart beat if we were not buying a house in baltimore.',happy
id14391,' my wife and i stayed at the ramada inn hollywood when i was on a business trip to the city back in october the --st through the --thand had a wonderful time. thank you ramada inn hollywood.',happy
id14392,' this hotel is very nice the rooms are nicely decorated and clean the view from our room was great. my two complaints were that we had to pay $--.-- a day to park which we were unaware of until we arrived; we thought we would at least get a discounted rate or something for this reason next time we visit we will probably pick a different hotel. my one other complaint is that we had to pay to use the computers in the business room. we have stayed at many hotels and usually that is a free perk that is provided.',happy
id14393,' was there for - nights. love the hotel the room and the location. have some problem with the construction noise and have to wait - hours for a fridge and they tell us after - hours that they dont have fridge available and take out thing from the minibar (oups they charge us the drink that we took out from the minibar at the check out and fix it after we ask). but overall we recommand this hotel.',happy
id14394,' we loved the location of the james. it sits right on the edge of soho and tribeca. great shopping restaurants coffee shops services all around. not the craziness of times square and mid-town. we walked almost everywhere. the james has real potential. it is cozy and personable. the rooms have delicious glass walls of windows. our room was small but that is standard for nyc. making it feel not-so-small was a very cool glass wall between the bathroom and bedroom. high ceilings help too. bed was comfie. but what other reviewers describe with the hvac system is true - or else they have a serious poltergeist issue! it sounded like someone was dragging steel cabinets across the floor for two minutes at a time every -- minutes or so. all night. were good sleepers so it didnt really impact us too severely but it gives the place a weird vibe. im assuming the issue was the hvac...',not_happy
id14395,' for the location and price this hotel cant be beat. i had booked our stay months in advance and secured a great rate that included breakfast. as our stay got nearer i called to confirm things and ask a few questions. i didnt expect any problems but the --- rep said that my rate didnt include breakfast. he was a little curt. i said i had confirmation numbers but he still said that there was no such rate not wanting to discuss further. i decided to call the reservations manager who took a long few days to return my call. christine de guzman the reservations manager at the hotel turned out to be lovely and accomodating. she honored the breakfast inclusion deal. our room was bright cheerful and clean. it was a decent size for the standard room. the bathroom was not my favorite. it was not bright enough and showing signs of age. i didnt like the smell of the shower curtain and it bothered me the entire stay. i thought that was standard but after peeking in on another room a few doors down i realized they did have shower stalls with doors! due to a few side trips to the wine country and carmel etc.. we checked in and out a few times. i then requested for a bathroom that had a shower stall. they were to oblige. the front desk people were very nice. we used the indoor pool hot tub and work out facilities. they were basic not luxurious but still nice. there is a small charge that the nice manager allowed me to carry over for our entire stay in sf during the -.- weeks we were there. the daily japanese and western buffet breakfast was plentiful delicious and totally worth it even if you were paying. i highly recommend it. the selection is extensive. items are fresh. we really looked forward to breakfast every morning. hostesses who seated us and the waitstaff who soon became old friends were so polite friendly and helpful. the concierge desk was great too. sheena was fabulous. her restaurant recommendations were spot on. we wanted young hip interesting and she delivered! we loved them all. since we took side trips and later picked our daughter up at camp at stanford we had to rent cars. we liked the fact that the hotel nikko had an onsite ( enterprise) car rental agency and was in close proximity to many rental agencies ( for price comparisons) and a parking garage nearby. the hotel parking was outrageous. there are cheaper parking options a few blks away but we didnt feel safe walking back form those locations in the evening. the location of the hotel was a decent one. do stop by the concierge desk first to map out where you shouldnt walk. we loved walking everywhere but some turns can take you down scary streets. it was a lovely walk to the westfield shopping ctr. union sq. and the financial district- ferry bldg.. the only thing that made me take off a point was the age of the hotel. i think it could stand to have a little freshening up. otherwise it was nice and perfect for our length of stay.',happy
id14396,' i had high expectations for this hotel based on the affinity hotels website. the staff were very pleasant professional and accommodating. they were the best part of my experience. my room however did not live up to the image of this boutique hotel brand. i did enjoy the size of the room which was quite large by new york standards. i also enjoyed having a full kitchen that i hardly took advantage of. the bedding and decor were decent and the bathroom tile and fixtures were updated with nice bath products. none of this however could mask old uncomfortable beds a broken toilet dirty carpet a dated kitchen and a broken ac unit. june in ny requires ac. our air conditioning unit seemed to roar throughout the night and day making it difficult to sleep. during the day it was as high as -- and barely cooled to -- degrees at night despite the thermostat being turned down to --. to be fair i did complain about both the broken toilet and the thermostat. the toilet was promptly fixed. i was also offered a free breakfast for my party of - to compensate for the ac problem. i was also charged for a soda i did not drink but i expect this is an issue i can easily correct. as for the customized experience... this is a really nice gimmick. i ordered a customized pillow and a walking kit. the walking kit was really useful. i could not tell whether or not i got the magnetic therapy pillow i requested.',not_happy
id14397,' when checking for sheraton properties in san antonio we opted for the gunther because it appeared to have character and charm. we were not disappointed. the staff were helpful from the get go and made sure our stay would be comfortable. the club lounge hostesses were only too to make breakfast or evening hour delightful. less than a block from the world famous riverwalk which is alive with entertainment and a huge variety of places to eat.',happy
id14398,' on a recent trip to philly i booked two nights in the windsor suites. the windsor not a new building by any stretch of the imagination but is well kept and appears to be undergoing a lot of upgrades. large rooms seem to be the norm here ours had a full kitchen and plenty of square footage. the bathroom looked recently updated and although we had some plumbing issues (slow tub drain) maintenance fixed it promptly. the location at --th & ben franklin just blocks from city hall is a huge plus you can walk pretty much anywhere from this spot in no time at all. service was wonderful with competent knowledgable and friendly people at the front desk that made doing business with this hotel a pleasure. sure some of the place still needs some facelifting but the windsor is a sturdy and comfortable old gal that makes you you came to visit her while in philly. i will book there again if the rates are favorable next time im in town. warning - the parking garage is under construction at present and there is jackhammer noise in the hotel lobby and lower floors from monday through friday from -:-- am to -:-- pm. in most cases youll be out of the room by then so it probably wont be an issue but forewarned is forearmed as they say. the noise on the -th floor was not noticeable from our room but you could hear it in the elevators when they were working. note: parking is $-- per night. that is about what my daily rental car rate was via priceline so factor that into your costs when planning your stay.',happy
id14399,' all the negative stuff i have read is not even close to the truth. if you treat the staff well they will go out of their way to help. my room may have been cold but then we just turned up the temp. i had two queen beds and a pull away with - people in one room and it was perfect for - nights! no car getting broken into we took all the stuff up to the room shower had great pressure and though the pool was too small we found an alternative close by. i would go back in a minute.',happy
id14400,' stayed here for a - day conference at the moscone center. the hotel was elegant staff was helpful and the location was a hot spot. located in union square i could walk to prime shopping locations and premiere bars and night clubs. great location right in the hub of international travelers.',happy
id14401,' nice service and large hotel room. the front desk staff are very polite they processed my check in and check out fast and',happy
id14402,' i booked this hotel because of its close proximity to the airport and the free -- hr airport shuttle. when i booked the room i was told to call the hotel when i was ready to be picked-up from the airport. well i arrived at --pm and called the front desk of the hotel for --- hour and no one ever picked-up the phone. i had to take a cab to the hotel. when i arrived the front desk clerk did not seem to care and did not have a good excuse for not answering the phone. they need to hire someone who knows how to answer a telephone.',not_happy
id14403,' stayed at hotel beginning of october for a baseball game. great location you are close to everything. everyone was very friendly. rooms were clean & no smell. perfect size for - people. the restaurant was a little poorly staffed but the food was good. i would highly recommend. that will now be our hotel when we travel to baltimore.',happy
id14404,' my wife and i (both in mid---s) stayed in the sofitel for - nights. the overall experience was fantastic! the room was spacious (!!) high up with top view modern design a bed that you did not want to get out of (what comfort!!) and was being cleaned and serviced each day par excellence! free water and (what indulgence) free chocolates every day. the staff was friendly and attentive. and the restaurant offered really excellent food (yes we had dinner there twice despite hundreds of other choices)! few people go for the breakfast though as there are lots of places around with good choices. the location is fantastic! - minutes to times square-broadway -- minutes to the central bus stations and the port terminal and -th avenue just around the corner. you are right at the edge of all what makes ny so exciting! we will come back to this hotel next time!',happy
id14405,' we booked a - night stay through hotwire at $-- per night at the westin seattle. after reading so many of the negative reviews of the westin seattle we were so nervous about our stay. (especially the november-october reviews that mentioned bedbugs…) upon arrival at the westin we were pleased that there was hardly a checkin line when we arrived at -:-- pm. aside from other tripadvisor reviews that had mentioned that booking on hotwire doesn’t guarantee a king bed – we had no idea that we wouldn’t be able to get a room with a king. during checkin we were told that there were no king beds available since our room was pre-arranged. two days later we heard a different woman behind the desk tell another guest (who hadn’t booked on hotwire) that the hotel was out of king beds. perhaps they have a shortage of them? as soon as we walked into our room (----) we immediately checked the beds for bedbugs - we didnt find any bugs but did notice quite a few stains on the sheets in addition to stained carpets. we immediately called housekeeping who came to change the sheets right away. meanwhile it was a very windy day and there were all sorts of outside noises outside our room. most notably was something that sounded like - very large-loud garbage can tops being smashed against each other every ----- minutes. we asked the housekeeper whether this was a normal sound and she responded with yes. the sounds persisted until finally at --:-- pm exhausted from the travel and unable to fall asleep because of the banging - we called downstairs to complain about the noises. seven minutes later engineer marty knocked on the door and waited with us to listen for the sounds. as soon as he heard the banging we described he knew exactly what it was - an opened window in the room directly above us was banging against the railing because of the high winds. engineer marty promptly fixed the banging and slipped a $-- food voucher under our door. we used the voucher for all of our purchases in the café but were told that it would not apply to any minibar charges. (beware of the restocking fee not included in the minibar prices!! a small $-.-- bottle of water cost us over $-.--!!) the next day at -:-- pm housekeeping had not yet showed up. we called the front desk to inquire about what time we could expect them and were told that you have to request housekeeping to come otherwise they won’t. we thought that was pretty strange. guests also have the option of declining housekeeping in exchange for a $- food voucher which can be converted to --- starwoods points but you must make it clear to housekeeping (by leaving the green sign on your door) that you are declining because if you don’t do anything housekeeping will not come nor will you receive your voucher. after the first day-night of rough patches the rest of our hotel stay was pretty much smooth sailing. we were resigned to the fact that our room with two double beds was small but cozy and we were very pleased with the shower pressure and the comfortable mattresses. the concierge was very helpful as were the other staff and we loved the location of the hotel - right near shopping the market and the monorail and only a $-- (including tip) cab ride away from the airport. overall the hotel is fine for a hotwire-priceline booking price but paying the standard room rates (which were $--- per night when we were there) – is not worth it.',not_happy
id14406,' thanks to everyone who posted reviews in the past – you made organizing my december ---- ---- trip easy where we stayed in eight different california hotels. this is the most elegant and wonderful place. thoroughly relaxing rooms. the dining experience was exceptional – best on this trip. their location isn’t on gps so take a map. it’s pricey but they make you feel like royalty.',happy
id14407,' excellent location clean rooms friendly staff and good value for money. weve stopped at the hilton times square before and will definitely be stopping again. you know what you are getting with hilton. we also liked that appleby is is just be the entrance for a quick breakfast before we hit the streets of manhattan. only issue was that the fire alarm was activated while we were there and we couldnt hear the fire marshals announcements without opening the door to our room. luckily it was a false alarm.',happy
id14408,' we stayed in this hotel for the last night of our nyc vacation through a great deal on hotwire[-]. after staying in a - star hotel the other part of our stay (the mansfield) we were looking forward to a larger room and more pampering. the room is very roomy and comfortable however we had some major dissapoints: the room service menu says that most-any special requests can be met. however when we requested a burger on the menu be blackened we were told definitely no. around - am - -- am the housekeeping was cleaning the room next door but it sounded like metal pans were being thrown about and furniture moved. we finally called the front desk after losing our ability to sleep in on our last day who said security would be sent up to investigate. for the next -- minutes we could hear the staff in the hall complaining that we had called security on them. after we left the room we saw stacks and stacks of chairs lining the hall so they must have been staging the rooms for an event later that day. when we checked out at the desk (express checkout system was down) we were asked if our stay went well. we told the employee what had happened and he said he would speak to the hotel manager and contact us. it has been a week and no response has happened. then when we went to the bell captain to check our bags until our evening flight he psst to us and motioned for us to follow him with our bags in tow into the baggage room. he then motioned where we should put our bags. after being treated very. very well everywhere we went for the week this was a shock especally at a four star hotel. perhaps it is because we booked on hotwire[-]? maybe because we are in our -- is? we were both casually dressed because we were on vacation (j.crew-banana republic) but are directors at fortune --- companies. too bad they have lost future customers for life as well as our circle of friends. there are plenty of hotels out there who focus on customer service and not just the famous ones!',not_happy
id14409,' my husband and i travel to san francisco for business several times a year and the grand hyatt on union square is our first choice even though there are plenty of lovely boutique hotels all over the city. rooms are very spacious and clean if a bit homogenous (but that is to be expected at a larger hotel). so they dont break any design barriers but furnishings are attractive and up to date (and beds-pillows are comfy -- so important). i love having the sliding glass door with faux balcony especially if you get a view of union square below. mostly it is being able to get that nice fresh air coming in and hearing the clang of the cable cars in the distance. the front desk staff is very accommodating the concierge gave us some really good dining tips (as a former sf resident and closet food snob i was prepared to not be impressed by her recommendations... and was very pleasantly surprised) and the doormen are always there to help. but mainly we love the location! in the morning skip starbucks and get your latte and yummy pastry at rulli is located on union square just steps from the hotel. what a treat and it is a fun place for a little glass of wine later in the day (especially if the sun is out). the shopping is superb from williams sonoma around the corner to macys and saks etc. etc. and theaters and some great restaurants are all within walking distance. we always make a pilgrimage to kuleto is for italian food and love that we can be there in five minutes or less from our hotel. if we cant get in anywhere (because were always trying to make reservations too late) well jump on a cable car (- block away) to ghirardelli square (make sure you get the right one; dont take the line to fisherman is wharf and try to sit-stand on the right side for best views) and go to mccormick & schmick is. it is quite large (so always a good chance to get seated) has a good view from most tables and can be counted on for fresh seafood. a touristy evening but so much fun! back to hotels in contrast one time we ended up at the marriott because the grand hyatt was full and we werent nearly as . it was $-- more per night and the room was very bland. add to that a huge bustling impersonal and (i thought) very garish lobby and nothing charming about the surrounding streets. only good thing is if youre attending a show at moscone convention ctr. it backs right up to it. a note on parking: we usually have our car with us and parking at any hotel in the heart of sf is going to be expensive so be prepared. at the grand hyatt theyre very quick to have our car ready when needed and weve never had a problem with the valet service.',happy
id14410,' i chose this stay as it had such great reviews and sounded very appealing. unfortunately although i agree with most of the reviews posted we did not completely enjoy our stay. the room was great the free facilities during the day and evening were lovely and the location is great. one of the appeals for us was the advertised roof top reading area and bar. wonderful after a hectic day i thought...sadly this was not to be the case. you should be aware that although the hotel advertise this in their lovely brochure and website as one of the hotel is facilities management chose to bar guests from it is use and charge others to use it for all day conferences and evening wedding receptions. throughout our entire stay were were barred from taking the lift to the top floor to enjoy the advertised hotel facility as from - until - there were all day conferences and during the evening social events such as wedding receptions. the hotel point out that it is not their responsibility as management hire this out and then conference organisors take over the area hence barring us at the lift! so the management of this hotel charge guests to stay having advertised this as a facility and then hire it out again to external parties...a nice money spinner for them and they couldt have cared less that we were not happy about this! i would not stay at this hotel again as the staff let themselves down and could not deal with our complaint with any degree of maturity or concern...a robotic glazed look and please feel free to contact management if you are not happy then have a nice day... it spoiled my stay there as there were plenty of hotels we would have stayed at had they not advertised this wonderful sounding never to be seen roof top area.... the boutique rooms were as expected too nicely decorated boxes with a few random books placed to demonstrate the library theme....a rip off in my opinion and not an ethical management company in my opinion. if financial companies mislead customers in this way they would be fined!!!',not_happy
id14411,' i stayed here for a few nights and it was not all that great. i had been at another hotel in hollywood the week before and wished i had stayed there for my entire stay. this hotel at one time was most likely a luxury hotel. not anymore- it really needs to be remodeled very badly. the carpet in the hallways was worn out and the entire property feels worn. it was built in ---- and some parts like the curtains in the rooms are original. the front desk person was very nice but the bartender did not say one word when i asked for a bucket of ice .not all of the floors have ice machines. also you must valet park and they charge for parking. the hollywood hotel did not. until they redo this property i do not recommend it in its current state.',not_happy
id14412,' came in to chicago from ny to catch the yankee game at wrigley. i booked this place in may because of the price and it is near the area my family is at. we checked in on thursday the --th of june and the gentleman at the front desk was not able to find my reservation i knew there would be some kind of trouble since they put reservations in a notebook after a few minutes he found the reservation and we went to the room and it was very clean. its a old motel and did not expect the hilton but it was not a bad place. it was very full but the place was quiet there is also a nice little irish bar across the street and a short walk to bus to wrigley. the girl at check out was rude however needs to take some courses in manners. housekeeping staff is very friendly.not a bad stay at all and the yankees won - out of - games ! i will stay again.',not_happy
id14413,' great staff customer focused. good location fun bar. superior service. doorman z was the best! this was a long weekend to nyc with the girls - the hotel staff could not have been more accomodating. they made some excellent recommendations regarding places to dine how to get there etc. i want to go back & take my husband!!',happy
id14414,' this hotel had a great location just jsteps away from public transport. despite not having a great room at first we understood that the hotel was being refurbished so we gave it another try a week later. we asked to change rooms and were given an upgrade to quite a nice room with nice clean sheets and brand new shower curtains and carpets. the manager roger was very helpful during our stay and informed us of shuttle transport to the airport if required. the use of an iron was on offer if required. breakfast was sufficient with the assistant constantly topping up the toast fruit bowl and coffee. the foyer-breakfast room could possibly do with several bar stools instead of the - large chairs there as standing for breakfast was uncomfortable and crowded at times. the hotel was sold out on our second visit so it cant be that bad. there are obviously rooms that have problems but if guests mention it to roger i am sure he would sort out another room for them. towels and soap and shampoo were replaced daily which was excellent.',not_happy
id14415,' ellen was very helpful at the front desk. great room great bed lots of peace and quiet in my corner room. people must be looking for reasons to complain if they mention the elevators- the system worked fine for me.',happy
id14416,' i stayed in a room with double beds and received so much included for free such as parking breakfast a pull-out sofa bed in a generous sitting area a big tv and great customer service that helped even with directions. the bathroom was just a little small but it was clean. i chose a riverview room with a balcony and the view was beautiful. the first floor has easy access to the walkway along the riverwalk. the shops and restaurants are farther up though but i liked the quiet after spending all day sightseeing. it was perfect.',happy
id14417,' used trip advisor is reviews and this hotel was highly recommended and rightly so! it lived up to all the excellent reviews that it had received. we came for a family vacation over spring break- march --st to april -th. we booked a one bedroom suite. my teenage daughter enjoyed sleeping on the pull out couch in the living room area and my husband son and i slept in the bedroom with two queen beds. even before arriving i contacted the concierge and she was able to help us book tickets to see wicked. those tickets are very hard to come by. as promised the tickets were waiting for us when we arrived. we really enjoyed the show! the wicked show was amazing! back to the hotel.the staff all seem to take pride in making you feel welcome and go out of their way to be helpful. it is interesting to note that the hotel has a poster on the coffee table in the lobby- proclaiming their popularity in trip advisor.com and they certainly aim to take wonderful care of you. the hotel was spotlessly clean sheets fresh every day. we enjoyed wonderful breakfasts at the barking dog- everything was delicious and usually accompanied by lots of fresh fruit salad. there was some wonderful restaurants close by- we tried the thai restaurant a greek restaurant and italian. the minimarket close by was very handy. we found we were glad not to by so close to the hustle and bustle of times square. we could take a taxi to that area when we needed to be in that area- but found the area near the hotel to be more restful- still busy but not being swept off your feet busy. we also found our room to be very quiet- could not hear our neighbors at all. highly recommend this hotel and we would definitely stay here again.',happy
id14418,' stayed here using points. the property was recently renovated and it is a real class act. impressive building lovely interior areas and the room was modern roomy and comfortable. best of all was the friendliness of the staff. we got the most attentive and appropriate recommendations from the concierge. he was sympathetic to this suburban mom whose daughter wanted to go out clubbing. after making several great suggestions he could appreciate that a mom and --yr old demographic was possibly not one that would make it past the bouncer. given that constraint the concierge still got us to a fab clubbing experience that totally made our stay in ny memorable! thanks mr. concierge (sorry i didnt get your name) and thanks to all the staff at the marriott east side. great property!',happy
id14419,' i stayed here recently during a trip to los angeles for a conference and was very pleased with my four-night stay. i was on a strict budget and it almost goes without saying that this is no-frills style of accommodations but the room was extremely clean and comfortable (and spacious--though i believe i was upgraded) and that was most important for me for this type of trip. the largest problem i ran into was the commute back to the hotel in the afternoon-early evenings from downtown but the distance and inevitable traffic was amply compensated by the free parking (and for two cars no less) free wi-fi and the complimentary continental breakfast. unfortunately i didnt have the chance to try many of the amenities (i didnt even turn on the television in my room!) but would definitely consider staying here again in the future.',happy
id14420,' i have stayed here twice and rave about it every time. this is a luxury hotel with a very casual feel to it and the customer service is the best as they really do care about your stay. the hotel is in a great location in a town called ballantyne which is in south charlotte. there are tons of places to eat and things to do in the area and you are only a -- minute ride from uptown. the rooms are very big and very nice and the bathrooms are top notch. we had a balcony room which they say is overlooking ballantyne village but it is really over looking the parking lot. the other side is overlooking a very nice -- hole golf course. i dont play golf but from speaking to others it is a fun course to play. they also have a very nice newly built pool area with drink service. they also have an indoor pool jacuzzi and a very good spa that my wife got a massage that she really enjoyed. the restaurant was nice but we didnt eat there just got a drink at the end of the night. like i said i have stayed twice and definitely plan on staying again as the value in the summertime for this hotel cannot be beat.',happy
id14421,' this is a great riverwalk hotel. i have stayed in others but i think overall this one wins my vote for favorite. each room has a sound machine to mask street or riverwalk noise. i sleep with one at home and always try to find some reasonable substitute on the road. great service! bed was very comfortable. i think omni has one of the best frequent guest programs and i enjoyed the amenities of that very much. breakfast in the restaurant was very good. valet is expensive but al the hotels on the river are....though i think this one might be a little higher. i will absolutely try to stay here again next time i am in town. a great place.',happy
id14422,' weve stayed at this property multiple times over the past year and a half and everything is going downhill fast. first time we were there the room was fairly nice. the second trip about - months later things were somewhat different. each time weve used this motel the price of the room has gone up and we use the same exact room each time. this time we checked in went to our room expecting to find it pretty much in the same condition as the last time wed stayed. this time there was something on the rug. possibly mud or something similar that had dried in small chunks. something that a good vacuuming would have gotten up. i also found other debris on the floor. the refrigerator was unplugged and when you opened it it had a foul odor. i needed the refrigerator so i plugged it back in hoping that the odor would leave when it cooled back down. the next morning when we decided to find a different motel the refrigerator was still not cooling. the motel offers a free continental breakfast. my traveling companion is handicapped and prefers to eat his breakfast in the room when traveling. imagine having a refrigerator in your room and going to the breakfast area to get food only to be told that management doesnt want people taking food into the room! when i told him about the person traveling with me i was allowed to take the food to the room. i also let him know the refrigerator wasnt working and his response was that hed let management know and theyd check into it. when im paying for a room i expect everything in the room to work whether i use it or not. we spent the next hour or so looking for another motel-hotel in the area for our next trip but decided to move after finding another motel across the street with much better staff and accommodations for only a slightly higher cost. maybe the management of the super - should think about paying their employees the country is legal standard instead of trying to get rich overnight. better service clean rooms with working appliances etc. bring the customers back instead of driving them to the competition. we travel to this area at least once a year usually twice a year to visit family and we will never stay in this motel again!',not_happy
id14423,' i spent - nights at this hotel with my family while we were visiting nyc. check in was wonderful and parking the car was quick and easy. all of the hotel employees were very friendly and helpful. we had - rooms on the --th floor a - bedroom suite and an executive king room and they were both beautiful and clean. the - bedroom suite was very spacious and nicely decorated. great views from both rooms. there is a starbucks attached to the hotel so you dont have to go far for your morning latte. we absolutely love this hotel and will definitely stay here again next time we are in nyc.',happy
id14424,' fantastic stay! zaza is a beautifully designed hotel and while modern it is very warm and welcoming. every single member of the hotel staff that i encountered was full of energy and genuinely kind and hospitable. rooms are large and very comfortable great location in the museum district and very yummy food! the pool and fitness center are also very well done...the fitness center being something that could easily be overlooked in hotels that try to be too hip. great stay - cant wait to come back!',happy
id14425,' i loved my stay here! from the moment i walked in the door it was great! ryan was super friendly and made me feel so welcome and like i was the only one staying there. i was inlove with my room!!! the look was great and very clean and spot on to the pictures on the website!! lets start in the doorway it had woodlike flooring right inside the door with a great little table and across from the bathroom i was digging the sliding door on the bathroom becasue it didnt take up any room in either the bathroom or bedroom. the bathroom was spotless and sleek loved loved loved the look of it there were no little tiny shampoos to mess with in the shower either totally loved the wall mounted shampoo conditioner and shower gel dispensors on the wall. * makes me think of how much less waste that creates!!!* it makes things much much easier. the shower is huge!!!!!!!! my only concern is perharps to go a safety sweep of the showers and either put new anti slip strips or add a few more casue i almost ate it once but the bar in the shower saved me! i had no problem drowing out the outside noice for i left the fan on the ac to on all night. slept like a rock. the bed is so comfy the only thing missing and this is just me becasue i have one on my bed would be thesuper sunggly down or down alternatiave duvet! now i love to sleep in ---% darkess and i was glad for the blackout draps the only change i would make is for them to be on the outside of the window so it really and truly does full blackout. now i really had to nit pick to find anything i would change about the place. i felt so safe in that i was traveling alone but i didnt have a care in the world here. i will only stay at a sheraton hotel from now on!!! you guys rock!!!!! catrina a.',happy
id14426,' i just moved back to chicago after a few years away for work so it is a common occurrence now to hear a native chicagoan integrate into a conversation a name of a local eatery hotel or hot spot and have me flinch because of the oh-no-i-dont-know-what-or-where-that-place-is kick. this happened with thewit. we scheduled a meeting for work there... and i had never heard of it. so i shamefully pulled up directions and made my way there for the week-long meeting. the customer service was amazing from the start and never faltered. there was excellent quick follow-up with every request... and we asked for several additional printing jobs and office supplies during our stay. the food was very good. i ate in the hotel several times over the week and their options and flavors were very wide-ranging. cooking a buffet-style meal for several hungry managers is no easy task but they didnt overcook the meat the pretzel rolls are heavenly and even the salad dressings were excellent. the front desk and valet staff were very friendly ( good morning miss! ) and there is a beautiful view of wacker and the water from some of the rooms. there is very traditional chicago noise (car horns l trains sirens etc.) because of the location but that should be expected. i recommend this hotel to tourists who want excellent service and a location that makes it easy to walk to downtown sites and dont mind or actively want modern decor.',happy
id14427,' took advice from others from this site and requested a corner room. the room was not really larger than others and had a pillar in the middle of two relatively small windows that partially blocked the view. room was standard-issue bland marriott (has marriott ever heard of interior designers??). though clean and comfortable--especially the bed it was unmemorable.',not_happy
id14428,' i typically stay at the parc -- when i am in sf but decided as a hh diamond member to give this hotel a shot the last weekend in september. as a person with no status with wyndham i get better treatment at the parc -- down the street then i do at the sf hilton with no status. one big drawback for hh members is that this property always seems to opt out of the quarterly promos. i realize there was also a conference going on when i stayed there but the wait to check in was way too long. they only had one clerk working the hh line and that was open to all hh members. a busy hotel like that should have a line for their higher status loyality members. i was given no upgrade (although i found out another person attending the same event i was that checked in after me on the same rate code was given a lot nicer room with no hh status than i was) and the room i was given was very small. i did like the bathroom products and liked that they had the ptr shower gel in the bathroom (first domestic hilton i have been at where i had the shower gel when i wasnt on the exec level). the free breakfast was just a voucher was only good for a coffee drink and pastry and piece of fruit at starbucks or the continental breakfast in the restaurant and if you wanted any hot items there was an upcharge:( one nice thing though about the starbucks voucher is that there are plenty of good places in the area to eat breakfast at and you can use it anytime the starbucks is open and i used the voucher later in the day for a coffee and ate the pastry and fruit for a snack. a tip for solo travellers: book the room for two and use one of the vouchers in the restaurant and the other later in the day at starbucks. the internet was decent but they charged me and i had to have the front desk remove the charges at checkout (which they did with no hassle). it is convenient to the bart and muni if you are coming from sfo. near all kinds of shopping and dining but it borders a very seedy area on the one side and lots of street people in the area at night.',not_happy
id14429,' would recommend this hotel in a heartbeat. clean room priced right. small but enough room that you dont feel cramped. tub and shower. soft big towels. bedding plush and very comfortable. will stay there again on our next trip to the big apple!!',happy
id14430,' we stayed at this hotel last month and were pleasantly surprised. they offer a lot of amenities included in the price where you can get somewhere else for almost twice the price. the rooms are spotlessly clean. staff is very helpful. this hotel is a thumbs up!!!',happy
id14431,' we stayed - nights a week ago at this hotel with my wife and - month old baby girl we had the best time the hotel is walking distance from union station and all the museums it was great even the tour bus stops at the hotel to pick you up it was great and convenient van greet us upon check in and also check us out and he was very nice and polite thank you! the room was beautiful and always clean we loved the amenities and we couldnt ask for anything else if we ever go back to washington dc we wont have to think where to stay no more.',happy
id14432,' at the last minute i decided to stay here the night before my - am flight and to park my car here for the duration of my trip. good decision! though i had booked an ordinary king room at checkin i was upgraded to a large executive room. it was vast. there were two soft chairs a sofa and a desk the size of an aircraft carrier. the bed was reasonably comfy (thin pillows--you may have to pile them up) the bathroom was attractive and spotless and the toiletries were good quality. although the airport and parking garage are literally next door noise was not a problem. the bad news was that i was only there to catch a few hours sleep so had no real chance to enjoy the big tv or sofa. service was good; checkin was a little slow because there were several guests ahead of me but the upgrade more than made up for that. shuttle service both ways was flawless and courteous. i may be back if my plans call for an early-morning flight.',happy
id14433,' booked room for new years eve weekend back in sept & told about renovations. asked for adjoining rooms since booked - &-or same floor. had to wait till after - to ck in & when i mentioned adjoining rooms was told not any would get us on same floor. ck in time came and we were a floor apart ice machine completely broken-frame out of wall on - floor; complained & was told booked but talk ot mgr. moved us up - floors - two rooms apart (and our room was an adjoining door to another room?!?!?) condition were sad but tolerable for the - nights we would be there. no kleenix in either room our room had no soap of any kind. when we wanted ice we had ot go to the --th floor from the -th floor. ck out was long lines - no paper under our door to do express ck out and many others said didnt get - either. unless you knew for sure you were getting an updated room would not recommend.',not_happy
id14434,' the hotel is not brand new but it was good for the money and location. it could stand an updating but overall i found it to be clean. the staff was super friendly and very helpful. we didnt get a chance to check out the pool or the breakfast so i cant comment on those features. the hotel has wi-fi in the lobby and dial-up in the room for those folks who are slaves to their computers. the hotel is located three blocks from seattle center (space needle sci-fi museum experience the music project and carnival rides.) the monorail is at the seattle center as well which means you can ride to downtown shopping area and near pike is place market without having to worry about traffic and parking.',not_happy
id14435,' the weekend before our daughter began her career as a new doctor started out with a near hurricane of challenges. both the hotel we were staying at in bethesda and my daughter is nearby apartment wre amongst the places hit as destructive wind and rain poured through the mid atlantic. after considering our options the choice to pick up and move to another location was clearly the best option. we found the georgetown inn on line. after navigating our way through downed trees and through traffic snarled by the lack of traffic signals we arrived. the hotel staff was so accommodating immediately responding to our needs and welcoming us in like we were family. throughout our stay we just kept saying how grateful and fortunate we were to find this beautiful gem! what could have been a disaster quickly became an oasis for us during this stressful time. my daughter started her residency at walter reed in ob-gyn with the georgetown being her home during these first few important days of her life. thank you to. all of the staff especially the young woman who was at the front desk when we first arrived. her spirit and attitude helped us know that everything was going to work out just fine. it did thanks to all of you!',happy
id14436,' great location great value clean nice amount of space staff always nice.',happy
id14437,' stayed here while in town for seahawks game also turned out to be the night of the big storm. at the airport the next day found out we were one of the only ones who had power all night and the next day. the wind was crazy but the room was still quiet enough that we slept right through it. room was nothing special nor was the breakfast buffet. stay at the embassy suites nearby instead.',not_happy
id14438,' i loved everything about this hotel. first of all the staff was top notch kind helpful and courteous. second the amenities are incredible cocktail hour cookies & milk breakfastand shuttle service to anywhere we wanted to go (to our restaurant and back)........all of which are complimentary. finally the rooms are beautiful classy and have amazing views.',happy
id14439,' i dont know where to begin. stayed for - nights right before christmas. was there with another family and we all had a great experience. the location was superb. times square was literally right outside our window. the subway was right around the corner the cab rides were not expensive to go almost anywhere because it was so centrally located. the staff was very friendly and helpful. the only thing that took time was getting our luggage out of holding from the concierge when we were leaving. but there were lots of people leaving at the same time so it wasnt from them not trying. the rooms were very clean and extremely comfortable and very large for a nyc hotel room. the elevators were very quick. the fitness center was great. the taxi line outside was usually long so we just hailed our own taxi on the street and had no problems. the staff was always helpfuland friendly. the day we were leaving was the subway strike and the cabs were charging $-- a person to go anywhere. so when we were trying to get to penn station -- blocks away they were trying to charge us $-- to get there and the bellhop guy at the marquis was negotiating with the cab drivers and got us one for $--. all the employees were more than willing to help. i have stayed in many nyc hotels in many parts of the city and many were higher priced than this one but this is definately the top of our list for where we will stay next year.',happy
id14440,' this year the hotel i usually make reservartion with had raised it rates significantly. im retired and living on a fixed income. i was very upset because i needed to visit my sister (she does not have room in her small apartment for a guest) and could not afford what the hotel was asking. i do not remember how my internet search found the alexander hotel but the hotel was in the exact location that i needed and the previous guest reviews were all very positive so i entered my booking information. the prices were much more reasonable (the new york city taxes are horrible but you would have to pay these at any hotel) and they offered a discount based on the number of days. looking forward to my next visit!!',happy
id14441,' as usual i booked our hotel on priceline.com... and it is conveniently located right off the -- near the pyramid (which the valet and i laughed about... apparently it has a new team ... rats! ha! poor place is vacant with the build of the new arena). the valet process was super easy and they were very friendly which is great it is always a crap shoot on friendliness in memphis. once inside the hotel is nicely maintained and the hotel desk attendants were smiling and friendly... only trouble was they couldnt find our reservation. grrrr. my cell phone was dead which was a bummer.... so i had to go and charge it for a bit to pull up my priceline email and confirmation. on the second try they still couldnt find it and a manager needed to be called. the manager came out and was all smiles. after about - minutes he got it all squared away and we received a room (----) that faced the river and downtown memphis (nice view). the room itself is spacious clean and has all the marriott basics. nothing super fancy but it is nice enough. upon discovering where we wanted to go in memphis... we found that the hotel was a little far from beale street and walking would be about a mile or so... but they have a trolly for a dollar! sweet! the hotel staff helped us find a good place to eat some good fried southern food (mmmm) and after debating about gus or miss polly is we chose miss polly is because we wanted to walk around beale. all in all the hotel is nice the staff is friendly and while the location isnt ideal... i only paid $-- on priceline to stay here (about --- price). with the trolly service for a dollar... ill take it! note: if you stay request an even numbered room... and youll get a nice view of the river and downtown memphis :)',not_happy
id14442,' located on --th street between -th and -th avenues it is close - blocks to times square but far enough not to hear the noise. room was clean. bathroom was huge. the staff was quite friendly. the bed was a queen but seemed more like a double to me. but i cant complain. the room was booked through hotwire and cost $--- instead of the usual $---',not_happy
id14443,' had an absolutely spectacular stay at the hotel sax. the staff was super friendly and very attentive. loved my room. had a great view of the river and lots of sunlight. the bed had very nice linens and great pillows!! overall i was highly impressed and definitely want to stay here again next time i am in chicago. only downside i can find is that parking is extremely expensive at -- dollars a night.',happy
id14444,' this was the site of our welcome dinner on an educational tour. staff handled --+ people with charm and efficiency. the grilled and blackened tilapia were delicious portions generous; sauteed spinach was perfectly prepared best ive ever had. dessert shooters were fun and just the right amount of sweetness. there is an impressive (for tennessee) wine list and knowledgable servers.',happy
id14445,' what a beautiful place - we stayed on two consectutive weekends (and traveled travel to nashville for tues-thursday). the first weekend our room faced the fedex forum and the night was quiet but on the second weekend our room faced beale street and the music was as if we were sitting in the courtyard with the band. wasnt the end of the world but if you want to sleep before -am better ask for a room facing away from beale street. sole resturant was also excellent. the deal with parking was: $---nite if you self park thru the westin; $---nite if you valet with the westin and with either of these options you can leave-enter as often as you wish. otherwise same place has varying rates - during the week we saw either $--day or $---day (but in both cases it changed at -am so if you go in at noon and come out at noon the next day you pay double). also on big nites at the fedex forum the rate jumped to $-- one time (nba game) and $-- for another nite (carrie underwood). we were traveling a bit so $---day worked.',happy
id14446,' great hotel lots of history. yes the rooms are small but you have to realize its history and take that into consideration. if you are booking based upon size of rooms etc probably isnt the hotel for you. traveled solo when i stayed here enjoyed myself. have stayed here in the past andf never not enjoyed myself. not sure the size of the rooms would be that great for families traveling with kids. in all my stays ive had an enjoyable time-',happy
id14447,' i enjoyed my stay during a convention. it is a clean well run hotel.',happy
id14448,' weve just returned from our - day break in nyc and it was fantastic! the hotel was in the best location - just off times square literally about a --- yard walk (if that) to the centre of times square. there are - good bars next door (both are also restaurants but we didnt eat in these although the food did look good); one is the long room - totally recommend on the sat night they had live music and it was great. the hotel staff were very helpful whenever we ever needed them. would definitely recommend the taxi service they provide to the airport. much more pleasant than the yellow cabs and $-- all in! the room was a little small (once all my purchases were all over the room!) but at the end of the day it was super clean had a large comfy bed flat screen tv desk wardrobe and large bathroom and we didnt really spend that much time there apart from to sleep! the maids were very chirpy and left choclates on our pillows each night - very cute! also loved the coke and oreos in our room for our arrival! would also recommend the view bar for a --- degree tour of the city at night (it is at the top of the marriott hotel in the square). we did all the sites and it was fab - cant wait till our next trip and would most defintely recommend and stay at hotel mela again.',happy
id14449,' during our holiday weve stayed most of the time in hampton inn is - and all are perfect!',happy
id14450,' convenient basic motel. reminiscent of smaller european hotels. no particular issues. has enclosed off-street parking at no extra cost. has pool but it is small. has older section where we stayed. newer section may be more desirable.',not_happy
id14451,' we visited new york for - nights. we stayed in the barclay for whole time and i have to say i was impressed by everything. it was my friends --th birthday and the hotel really went all out to make it a trip to remember. little things like a free minibar and giving us breakfast even though we hadnt paid for it. the room was stunning and very clean. the staff were extremely helpful in everything we asked. the main selling point is the loaction though as it is walking distance to lots of the cities main sights. all in all a hotel that is well worth the price. - stars without a doubt!',happy
id14452,' we stayed with the serrano from the -nd to the -th july in a king deluxe room which my husband booked through kimpton for usd$-- a night plus taxes. we had been travelling for nearly - weeks and as this was our last - nights before flying home so we needed to return our rental car before --am on the -nd. when we arrived at the serrano we knew we were too early for check-in but were going to ask if they could store our luggage until we were able to do so. the staff were wonderful from the beginning - because there was a room that was ready they allowed us to check in straight away which meant that we could explore san francisco after having freshened up first. our room was charming well appointed and spotlessly clean. we were on the --th floor so although we like to open our window it was obvious why we couldnt. all of the staff were very friendly and never failed to greet us when we were coming or going. the coffee in the lobby in the morning was great as was the glass of wine in the evening. on our last day our flight was that night so when we checked out it was no bother to store our luggage and arrange for a shuttle to the airport. we walked to the nearby westfield shopping centre where we went to a movie had lunch and did some last minute shopping before going back to the hotel where we played a few games had a wine and then caught the shuttle to the airport. all in all our three days in san francisco were very enjoyable and memorable thanks largely to the professional staff and comfortable charm of the hotel serrano.',happy
id14453,' reserved this hotel via priceline -- excellent price! hotel stay was an excellent experience from the friendly folks at the front desk to the excellent housekeeping staff. view of the baltimore harbor was beautiful. room was clean beds were comfortable bathroom was adequately stocked with more than enough towels and washcloths. sunday breakfast buffet was pricey ($--) but it was good. the water taxi stop was at the corner of the hotel & the harbor. loved the free bus that took you everywhere worth visiting (charm bus). we ate at some of the restaurants on the harbor -- phillips was our favorite -- crab cakes are to die for!!! while im not a huge fan of baltimore (city) id return to experience this hotel again and the great seafood.',happy
id14454,' we made our reservations months ago. we arrived after the -:--pm check-in and were offered a smoking room. i have never booked a smoking room in my life! we were given the option to smell the room and it was horrible. we were offered a second room that was non-smoking but smaller for our family. we were going to settle on the second room and were then offered the original room we reserved. we had our luggage on the cart and opened the door. imagine our shock when we saw someone else is stuff already in the room. very scary! luckily the guest was not in sight. we went back to the lobby and jun called the owner for the third time. after an hour we left the hotel and had to cut our vacation short. we have cancelled our priority club membership and will probably not stay at a holiday inn again.',not_happy
id14455,' modern and sleek in décor. washing machine came in handy. i liked it that if any visitor came and wanted to use washroom there was a separate half washroom and they didn’t have to enter the main one through the bedroom. housekeeping service once a week was not enough. not much dining options nearby. however the concierge recommended café asia it’s now one of my favorite places to eat try it. they do not accept cash as payment which i found a bit inconvenient.',happy
id14456,' where do i begin? stayed here for our -th anniversary on a --nighter. i had a deluxe room but then when i got there asked if the junior suite was available and it was for only $-- more. so we ended up getting that room and what a room it was. the room was big not huge but much bigger than most hotel rooms. as any hotel snob like myself would expect historic and expensive hotels usually mean small rooms. not in this case. the bathroom was about half the size of the actual room. i could have done a couple cartwheels in there. the sinks wee so far spread apart that we had room to put anything and everything we needed to prepare for our evening concurrently and not come close to bumping elbows. the shower was ridiculously large with - shower heads (one in the wall and a rain shower head in the middle). there was also room for - or - in that shower (not that you would put that many in there just for perspective. top all of this off with an oversized jacuzzi tub. the red cat jazz cafe was right across the street. the first time i have ever gone and i will now go every night i am in downtown houston.',happy
id14457,' i am a marriott rewards customer so i used points to pay for my room. i received a clean comfortable room with a separate sitting area and an excellent view of the city lights. i had no trouble connecting to the internet (in fact it was super easy). we arrived in the very early morning and were treated courteously. both the registration clerk and the valet parking attendant were extremely helpful. i would stay at this hotel again and even request the same room (which happened to be on the --th floor). the hotel is located directly across the street from the tunnel leading to and from canada. we were driving to canada the next morning so it was the perfect place to stay. it is not luxurious but it is clean and comfortable.',happy
id14458,' we stayed over the weekend. it was an ok experience for us because of some issues with: a) their heater-ac system ( it is very close to the bed and ether blows hot or cold air depending on temperature set so you feel ether hot or cold sleeping at night which is very uncomfortable) b) their elevators which are almost impossible to catch because of the agonizingly long wait. we were lucky to stay on the -th floor and use the stairs but if it would be higher then that itd become a major issue. other then that the services were good: clean room bath and linens nice and efficient front desk great location if you are up to public transportation and amazing sound isolation. we new that hotel is full but were never disturbed by the neighbors or any other sounds. one little tip: every morning we observed long lines at breakfast time in their restaurant. because breakfast is not complimentary it made sense for us to look around the neighborhood and weve fond nice little place called financier patisserie (on -- stone st. right around the corner from s williams st). the food is delicious much cheaper then hotel breakfast and they work from -:--am (-:--am on sat-sun).',happy
id14459,' june ----. we had the opportunity to spend several nights at the renassiance madison hotel when business required us to be in the area. the hotel is on madison on a hill. we took the grayline downtown airporter bus into seattle and this one of it is first stops. this was my first stay at this property. i have stayed three times at the marriott waterfront and one time at the grand hyatt on pine within the past few years. check-in was bit slow because the front desk staff was unsure i could use a coupon that marriott at sent to me. it is a bit odd that marriott corp. and individual property owners are not the same page with promotional discounts. after conferring with the gm i was allowed to use the discount. our room was facing elliott bay on a higher floor so there was not ground and-or freeway traffic to hear. the rate was reasonable for seattle plus i used a marriott promotional coupon. our was very comfortable and nicely decorated. the bed was ultra comfortable. both feather and foam pillows were available. lighting in the room was very good with lamps on both sides of the bed on the desk and a floor lamp. there are adjustable led reading lamps on the bed which would be great if you were traveling with someone who wanted to sleep as you read. the work desk was large and the office-style chair functional and comfortable. my the room had a sofa and a comfortable arm chair. since my last stay new lcd flat screen tv’s have been added. the tv was had a lot of cable channels as well as a wide selection of pay-per-view movies. i looked at some previews and costs per movie seemed to be between $-- and $--. the bathroom was also recently refurbished.. lighting was good the towels were plentiful and the shower worked well – immediate hot water with plenty of pressure. bath amenities include shampoo conditioner lotion and mouthwash. the concierge lounge located on one of the top fllors like guest rooms it has been recently refurbished. the hotel public areas were clean and well-kept but could use an updating to the style of the rooms. the hotel has a large indoor swimming pool and hydrotherapy spa. sliding doors open onto a patio with additional lounge chairs. next to and with windows looking onto the pool is a very complete exercise room. all of the exercise equipment seemed nearly new. there is also a sauna and steam room accessible from the pool area. this property is located on a steep hill but the trick is to walk towards pine street where the incline is gradual. if you take this route then walking to the waterfront and-or pike is public market is not too bad. if you need to visit the local government offices and federal courthouse then this location is plus. it is also near the public library and is near the older pioneer square businesses and allows you visit another neighborhood of seattle different from either the public market and-or belltown. there is university of washington store nearby too. seattle is increasing becoming more visited due to all of alaskan cruise lines which prior to ---- disembarked from vancouver b.c. so sometimes property rates can be really high in this city. for a good rate we will stay here again when visiting the emerald city.',not_happy
id14460,' this hotel provided all the amenities expected. i got a last minute reservation at a busy time at a good price and was grateful. it is not the location i would have liked. fine if you are going to tufts medical center or chinatown but not to close to the locations near the commooooon where i had meetings.',happy
id14461,' i travel almost twice a month internationally and have stayed in everything from the mondrian in miami to the four seasons in paris and i thought the vertigo was a great boutique hotel with all the amenities you need without the cost. the bathrooms were brand spanking new the linen beautiful and i loved the little art deco touches in the mirrors and the hors lamps. state of the art appliances and great size rooms. the staff were helpful and friendly even recommending a shuttle bus as a cost saver rather than a taxi. i would definitely stay here again and wish that personality hotels were located in other locations and not just san fran! well done to the owners and managers!',happy
id14462,' stayed for - days and was pleasantly surprised i booked this hotel from the reviews i had read on trip advisor and they were very accurate .the hotel was very well situated and was in good all round order .the continental breakfast was also very good.the staff were very helpful and there was free internet access if needed.all in all a very enjoyable stay in memphis',happy
id14463,' i attended a conference at this hotel and was offered a conference rate of $--- for a queen bed room. my colleagues did stay here and i saw one of their rooms. the room like the rest of the hotel was quite dated musty and dingy. although this is a historic hotel of america it needs to be revamped and returned to its former glory. after reviewing tripadvisor is recommendations and consulting a map i chose to stay just one block away at the back bay hotel (formerly jury is). i have written a separate review on this experience but to summarize: a top-notch experience a beautiful hotel and a promotional rate of $---. but at the park plaza the service ranged from indifferent to hostile: an indifferent desk clerk when my colleagues lost luggage was delivered an indifferent concierge providing information about tourist trolleys and a totally indifferent service staff at the in-hotel irish pub (-- minutes to receive fish and chips!). on our last morning in boston i joined a colleague in the lobby restaurant for breakfast. when i asked to see a menu i was told that breakfast was served from the buffet only. my colleague interjected that another waiter had let her order off the menu. the waiter sneered at me and said we only let customers order off the menu if they insist. i insisted. my $-- omelette was adequate but did not arrive for -- minutes. i guess the conference organizers chose this hotel because it does have sufficient conference space. but overall it is a faded hotel offering faded service at high prices and i see no reason for anyone to stay here when the lovely back bay hotel is just one block away.',not_happy
id14464,' if you have been homeless for a year then this is the place for you! we got a great rate --% off even but that could not make up for the potholes & broken glass in the driveway the fact that there was no carpet the pool was really next door at the quality inn the room was the dingiest i have ever been in there was no way to watch tv from the bed no windows in the bedroom...shall i continue?. i did read the reviews and thought i had been fairly warned but no! it is like quality inn sold off a wing to the homegate suites people. the registration office is not even a real office it looks like a hotel room redone as one. i have been a member of hotels.com for a long time and they were kind enough to refund our money. so no matter how much you were looking to save money you will not be able to sleep if you stay at this hotel.',not_happy
id14465,' we just recently stayed in the new yorker hotel over thanksgiving holiday ----. we had a wonderful time the room was very clean no problems with anything. i have been a flight attendant for -- years traveling all over the world so i know my hotels. the staff was very polite and accommodating. i would recommend this hotel for another trip we will definitely will be back. it is very close to the empire state building (short walk) macy is department store hearld square also short walk. madison square garden right on the corner. so much to see and do broadway plays and time square not far. we walked to everything and it was very safe.',happy
id14466,' i stayed in the loews for the weekend while attending my girlfriends wedding. her wedding party had taken up about -- rooms. all of the parties attended commented on the great service we all recieved. the saff was quick accomidating attentive and kind which is something you dont see all the time. the beds where comfortable location was great bathrooms where big elevators where fast (which is rare for some hotels in philly). i do recommend that you call for your car before going down to valet parking. the line was long but because we did we had no wait.... i would recommend loews for wedding guests families and anyone who wants to enjoy their stay in philly.',happy
id14467,' i stayed at this hotel on - occasions last month - and had high expectations not only because of the excellent location of the hotel but also because i wrongly assumed that this would be a flagship hyatt given that the pritkzer family that owns the hyatt chain is based in chicago. was i wrong! let is start with the good: excellent locationvery nice views well appointed rooms nice large flat panel tv quick elevators (it is a big deal for a hotel with a lot of floors). now the not so good: the first thing that strikes you as you enter the hotel is the noise in the lobby - reminded me of a typical chain hotel in times square nyc. the next thing that hits you is the profile of the folks behind the check in counter - all of a particular racial profile etc. no im not being a racist - just find their hiring policies rather odd! the first time i was there the check in was smooth. the -nd time the woman checked me instopped short of handing me my keys and then asked me to wait a min and then disappeared for --- mins. she returned to only say give me another min and disappeared again. finally i had to ask another woman from another counter to hand me my keys. the rooms are decently appointed. the first time i was there i was expecting a typical small pokey hyatt room - i was pleasantly surprised - nice king sized bed rather spacious room (for a hyatt). the -nd time i was expecting the same spacious room and was offered a queen sized bed. room turned out to be smaller than any other hyatt room ive stayed at.... i guess since they gave me a room with an excellent view they may have felt justified in reducing the size of the room. room service is frightfully expensive - again made me feel like i was back in nyc. and overall service in the hotel lacks graciousness - and quite impersonal. overall a real disappointment! id only stay there if i cannot find alternate accommodations in chicago.',not_happy
id14468,' stayed for - nights with my dad and brother whilst we were in new york seeing boxing at madison square gardens! the hotel has a wicked location on -rd avenue. quite easy to find for taxi drivers too ( especially since most taxi drivers couldnt even locate central park - i kid you not!!!) the entrance is small but functional and of course the service is as good as you expect in new york. the rooms are pretty big by new york standards (although that is small compared to the rest of the usa) if youve stayed in your average premier lodge in the uk...that kinda sixe. the rooms were clean althougha little dated. two big double beds and a sofa bed. we requested extra bedding for the sofa which arrived promptly and at no extra charge. crap view but then i reckon thats always the case unless youre lucky enough to stay at the top of the empire state building! room was kept cool not too cold. large and clean bathroom. brekfast was quite expensive (although search for deals as we had it included on --- of our nights!) lovely breakfast though. the usual american choices...waffles fruit cooked bits cereals toast etc etc and good service. the hotel staff were all friendly and did their job well. even when we arrived back after the boxing (calzaghe win if youre interested) and quite merry they were helpful! can store luggage once youve checked out. always able to hail a bab and the concierge was helpful without wanting to rip us off. all in all a good place to saty. good value good size rooms but the localtion wins it!',happy
id14469,' excellent hotel got engaged here the staff was wonderful and made it a time to remember. highly recommend this hotel!!!',happy
id14470,' overall a nice hotel clean rooms and good location. i was surprised to know that internet was not free! almost ---$ per night for a - star hotel and internet is not free? crazy... at least breakfast is included with the price. comfortable bed.',not_happy
id14471,' i found this property to be above average for the price rooms were nice good fitness center with a varitiy of equipment and weights. i ate dinner at the hotel and the food was great service was great (this was -:-- in the evening) and price was very reasonable (used coupon from front desk --% discount). internet is not free unless you have the status with marriott parking is pricey. pros: locations for business purpose is great - blocks from midway airport hotel rooms priced right more upscale than the hampton and holiday inn express good food and service. cons: if i have to mention any it would be the price to park a garage is not offered price of a bottle of water $-.-- if you are staying in the warm season ask to be in a room located in an area away from the outside lounge area --- gets real loud at times.',happy
id14472,' the downtown sheraton is what one would expect from a large convention hotel in a downtown area. check in with friendly staff and easy check out. friendly staff all around. a true green program that rewards you. many hotels tell you to hang up your towels to reuse them and when you come back fresh towels. not here. you hang a hanger on your door that says green and you are rewarded with a $- voucher or more starwood points. it was wonderful. convenient location to restaurants and stores. the down sides of the sheraton really are thin walls or sound just travels well through the ducts. i was in bed and thought my toilet had flushed but no it must have been the room next door. also heard radio music that had to be coming from next door. didnt hear voices and such just toilet and music. odd! the hotel and convention center are rather confusing - go up to - or down to c to get to the convention center.',happy
id14473,' we were pleasantly surprised by this hotel. the location was perfect with a lovely view the staff was really nice and helpful and it was a great value. it has an indoor pool and hot tub gym and racquetball court. the rooms were spacious and clean beds and pillows were very comfortable. we got a deal on hotels.com and it included a free buffet breakfast in their dining room - very good! really nothing negative to say about this property.',happy
id14474,' went to a dinner at this hotel...what a blast - food -service and atmosphere was total high energy. left the hotel and went bar hopping after the party and then came back and went to float the bar on the roof top - what a great location and great experience...fun fun fun!!!!',happy
id14475,' spent two nights at the w on lexington in late september after booking via hotwire. we anticipated getting one of the small rooms (cozy rooms in w parlance) because of our discount booking and having read other reviews here thought we were prepared for the room size but seriously it was the smallest hotel room ive ever seen. the room is cleverly designed to fit in everything a hotel room should have and was very clean but honestly seemed designed for one (small) person not two. if we had ended up staying in that room for our - nights we would have probably just put up with it but i can’t see it would have left us with a glowing impression of the place. however just after we arrived staff from building engineering knocked on the door to replace the light in the room (which as other reviews have noted was blue and made it extremely difficult to see in the room). we werent unpacked yet we told them just to come in and go ahead. we chatted a bit about the room while they worked and they offered to find us a larger room due to the problems with the first. the second room we were given was very large and comfortable with a great view over lexington. the bed was very comfortable the room quiet and the curtains seemed to be made of something magic that kept any light from getting into the room. we slept extremely well both nights we were there. we didn’t make much use of the public areas of the hotel. the lobby is big and open there is a nice lounge area with a bar and comfortable couches. it is quite clubby at night and this isn’t really our scene but we were impressed that despite the loud and bustling lobby the halls and rooms were quiet. all of our interactions with staff were positive: everyone was very friendly and helpful. our flight to nyc arrived in the morning and we were allowed to check in very early (before noon). in particular kenny from engineering was great: super friendly funny and helpful (he even carried my bag from the old room to the new one.) oh and he mentioned that the aforementioned blue lights are being replaced throughout the hotel. the location is very convenient: there are two subway lines very close at hand. the w is usually a little outside my budget and it was definitely a step up in terms of design and quality of furnishings etc than the hotels i normally stay in. will definitely look at this property for a future nyc stay.',happy
id14476,' much better than i thought it would be. very reasonably priced for double rooms suit. about $--- pn close to time ssquare clean compact. i would stay their again. very helpful staff. breakfast included. ok.',happy
id14477,' we decided last minute to go to new york for - days and a lot of hotels were fully booked. little did we know at the time it was the tribeca film festival and many other events going on at that time. so after much searching and not too many options left within budget we decided to give the belvedere a try. it was a great location for us - a subway stop on --th---th near to times square but also far enough away to be avoided if you want. the room was basic but clean tidy and suited our purpose as we were out for most of the day and evening. we were on the --th floor (i emailed the hotel asking for as high a floor as possible. there are -- floors) and didnt have any problems with noisy neighbours. we were next to the lift but with us being near the top of the hotel it didnt disturb us at all. the only negative comments really are that wifi is only free in executive rooms there was only one ice machine in the whole hotel (on the -nd floor) and there are only two lifts so they can be slow at peak times. the friendliness of door staff was a bit hit and miss. none of those things had a negative impact on our stay but they could do for others. we would consider staying at the belvedere again.',happy
id14478,' overall very nice. rooms are a little small but pictures were very accurate. not on the main riverwalk....that has pro is and con is. would stay again.',happy
id14479,' the hotel is very close to bu which is why we stayed here. shuttle service is very helpful not just to the airport but they dropped us off in the north end too. breakfast is what you expect from hampton inn a lot of options and plenty. they also had free dinner but we did not try. the location is not very nice or safe in the night but its no different from any other big city. the staff are helpful esp. george. only negative issue was they billed me more than they should have and when i called they kept putting me on hold and then informed me the controller was gone for the day. later it was rectified and they apologized. overall its a value hotel in the middle of boston with friendly staff and shuttle service. i will stay again if i was in the area.',happy
id14480,' the moment you walk in the door of this fine hotel you can feel the history. the architecture is very nice with plush fabrics and wall coverings abound. our room was comfortable but over looked -th street which was interesting . i didnt hear the noise so at least i can say the rooms were sound proof but you should know the scene outside in the middle of the night is nothing short of mayhem. mostly just bars and live music venues along -th street which draws people at all hours of the day. i saw lots of people congregating on street corners all night long. it made me a bit uneasy sleeping with all of that activity right outside my window. we were on the -rd floor in one of the large suites with a balcony. if there was a parade or a daytime event it would have been fun to be on the street side but as a general rule id ask for a room not on the main street-unless you are a sound sleeper. the lounge was nice and breakfast bistro had a great variety of pastries and the like. the hotel feels old because it is old in fact is the oldest hotel in austin and one of the most famous in all of texas. it is been well preserved and with the exception of the shenanigans going on outside is a antiquity i am glad to have seen with my own eyes.',not_happy
id14481,' we are a family of six with kids ranging between - and --. this was one of the few places that could accomodate us without two rooms. not knowing washington d.c. beforehand we had to rely on the opinions and locations suggested by other reviewers. this turned out to be an excellent choice for us. the neighborhood is quiet and safe located within a block of the ritz carlton fairmont marriot and westin as well as the embassy of nigeria and qatar. the location gave easy walking access to georgetown and all the stores and restaurant of m street the only real concentrated area for shopping and eating that we encountered in the whole downtown area. dupont circle was a ----- minute walk limited by the number of cross walks and traffic lights you need to cross. same with foggy bottom metro stop for the blue line. the luna grill and dinner on connecticut is a great and inexpensive place to eat just around the corner from the dupont circle station. the hotel has a convenient business center for internet access and printing but the broadband was out - days of - days stay. dial up access was actually much faster in the room when their system was up and running. we also had a problem with ants even though we were on the -th floor. a couple of calls to the front desk finally had the problem taken care of. food was on par with embassy suites quality and quantity. this is a high volume operation when feeding eveyone in the hotel between -:-- am and -:-- a.m.. the lines can get long but never more than ----- minutes when ordering made to order eggs-omelet. the serving trays of pancake hash bacon sausages etc. can cool off while sitting in the serving bar. pool area was nice and well serviced with towels. the pool had a max depth of - feet. the jacuzzi was on the hot side. staff was overall very friendly and helpful. i would definitely stay here again even after visiting some of the other hotels i considered during this stay.',happy
id14482,' this hotel has been recently completed renovated. from what ive seen of old photos of the hotel and the rooms i would not wanted to have stayed here. however i spent - nights here in september of ---- and i didnt want to leave even though i was moving into my brand new townhouse about - miles away. we were given a corner large room on a high floor with a view overlooking the bay. the room was spotlessly clean and complete with mini fridge coffee maker wine glasses wine opener fluffy robes nice towels and the usual great portico bath products - always a treat. hyatt did it right when they chose these products. i spent every early evening sitting out in the balcony on the very high quality comfy and expensive looking outdoor furniture overlooking the water with glass of wine in hand. the pool area is great and they really did a great job with the renovation. it is like a little mini hawaii right there complete the tiki torches fire pits and very cool outdoor sitting canopies. one pool even has a sandy area that is sloped like your are walking from the beach into the water. the water slides are fun even for adults. we didnt eat at any of the restaurants so i cannot comment about then. i now live in san diego and im trying to figure out a way to convince them to sell me a summer pass to the pool area :)',happy
id14483,' we stayed in this sofitel recently for a wedding. the public areas were very nice but the rooms were just ok. at $--- a night for a fairly small room i definitely dont need to be charged $-- extra for wifi. i also dont need to be greeted with bonjour and bonsoir monsieur in the us by every person in the hotel - it is horribly pretentious and off-putting. otherwise the room was clean everything worked and the bed was ok; the heating-cooling system made an annoying noise but just blended into the background after awhile. id probably shop around for another hotel the next time i go to dc.',not_happy
id14484,' my husband had a conference to attend while in dc so we stayed at the st. regis & upgraded to a suite which the rates are regularly $------- a night. supposedly the suite comes with your very own personal butler who turns down your bed each night but during our - day stay at the hotel we never experienced that service except for a note & welcome basket that was left on our desk the first day we checked in. the hotel lobby is very impressive & grand with crystal chandeliers & antique furnishings amidst the cherrywood & marble flooring but the coffee served each morning was cold & i had to make a complaint to the concierge. the valet parking is expensive at $-- a night plus tipping every time we went out but then again all of dc is expensive except on sunday when the parking is free on the streets. we also gave the restaurant a try but found that the room service is much better though pricier and dont bother with the blank angus steak at adour because we found it overcooked & dry. they did offer an extensive wine selection & the modern atmosphere was a contrast from the remainder of the hotel is decor. unfortunately there was limited facilities on site besides a tiny business center & gym located in their basement floor. only two blocks away from the white house the st. regis is in one of the prime areas of dc. however the sound quality was awful even though we had a corner suite with only one wall connected to a neighbor who fought constantly & we could hear the water pipes at work each time they were in the bathroom. i am not sure if this is due to the fact that the bldg itself is older but improvement is definitely necessary at the prices they charge & rated a five star hotel. on our last night in town there was a wedding-reception downstairs in the ballroom & the music could be heard loudly which interrupted our sleep. the tv in the bathroom mirror is a joke because you would need binoculars to watch as you soak in the non-jacuzzi tub. the remainder of the remodeled bathroom had italian mosaic & brass fixtures was a nice touch along with the plush robe slippers & imported toiletries.',not_happy
id14485,' - minutes walk from times square and theater district - minutes from macy is and --th street shopping.( each block = -minute walk) the studio rooms are well equipped with a kitchenette. which i found very helpful while stuck in the room during sandy hurr',happy
id14486,' my husband and i have stayed at many hotels and hostels worldwide. on our recent trip we booked into this hotel described as art deco boutique we thought we would try it....what a mistake. we have stayed at hostels for $-- which have been like palaces compared to this place. firstly it was way overpriced $--- per night. secondly when we arrived there were junkies and homeless laying on the entrance strip our children grabbed us and said they didnt feel safe and neither did we. (despite the fact we volunteer and contribute to our local homeless shelter) we go in the front door is sticky we go upstairs the hotel lift barely fits all - of us the hotels stinks of musty old smoke. the room is like a shoe box with stains on the floor and bed spread and the vents and airconditioning are literally coming off the wall. bathroom dirty.. the bar on the corner is blaring and we realise this is not for us. there is no way if we had of stayed would we have slept due to the noise. we did not feel comfortable with the thought of walking the streets to find dinner. our excitement for this boutique hotel in santa monica soon changed. both my daughter and eye were in tears my husband furious so we left. the description for this hotel or art deco and boutique and the rest is so misleading although there is a nice view downstairs our hotel room had a view of the tin roof full of smokes rubbish and waste. when we went downstairs and proceeded to explain to the receptionist we were leaving and wanted a refund and why she said it shouldnt be a problem as we didnt stay....we are yet to see a refund and although have contacted the hotel and booking site - times..hotels.com we have not had a response. all i can say to you is think twice before booking here.',not_happy
id14487,' my wife and i went to washington for her --th birthday and i decided to book the j. w. marriott based in large part on the location and the reviews i read in trip advisor. we took amtrak to dc and jumped on the red line at union station for an easy transfer to the hotel. i had gotten a great deal for the saturday night ( for that reason didnt use marriott points) and asked for a room with a view if possible. we were upgraded to a vice-presidential suite on the --th floor - unbelievable! --- times the size of a normal room. huge bathroom very comfortable bed. the service and facilities could not have been better and everyone we met greeted us and were friendly. we walked around the corner to old ebbitt is grill for a wonderful dinner - great atmosphere and food. make sure you get a reservation there - very popular. on both saturday and sunday we walked to monuments and museums - all convenient to the jw. could not have been better.',happy
id14488,' oh kimpton you never disappoint! i stayed at the eventi hotel in may ---- and after my wonderful experience there i decided that i would definitely try and stay at another kimpton hotel the next time i was in the city. for a change of scenery i decided to stay at ink-- and i’m very that i did. as an intouch member i received a welcome e-mail two days prior to my arrival from jeffrey the concierge. he simply welcomed me and requested that i e-mail him back with any special requests and to let him know if i was celebrating any special occasions. he also included a list of suggested places to visit from the ink-- staff. i always love hearing of new places to try from the locals. upon arrival i was pleased to hear i had been upgraded to a king deluxe room and also granted an early check-in. check-in was very quick and america acknowledged me as an intouch member and also went over the features of the hotel. my room was huge and had a wonderful panoramic view of the city. the closet had plenty of hangers as well as two bath robes and an umbrella. some people have commented on the small size of the bathrooms and i will agree that the shower could be larger. however the sink and vanity area was plenty big to spread everything out. the shower head could easily be moved to provide a little more room for washing your hair and i didn’t have any issues. the water was always very warm and water pressure was excellent. yes this hotel is far away from times square and the normal “touristy” attractions but that is one of my favorite parts. it is mostly residential areas surrounding the property so you don’t have the street noise and traffic that you would have if you were more midtown. it’s about a -- minute walk to times square and about a -- minute walk to the closest subway stop. even in the middle of a january winter i was okay with the walk. it was good exercise and took far less time than you would think. sure if this is your very first visit ever to new york you probably want to stay somewhere closer. but if you’re familiar with the city and aren’t visiting just to see the normal attractions the distance shouldn’t bother you. ink-- also offers turndown service. i would come back to my room every night and my shades would be drawn beside table lamps turned on and pillows arranged. on my first night i came back and had a note from both jeffrey the concierge and one of the managers welcoming me to the hotel as well as a cupcake from kyotofu as a welcome. it’s the little touches that make kimpton hotels such a pleasure to stay in. the bed was incredibly comfortable and i slept without interruption each night. the heater was easy to adjust and kept the room at a very comfortable temperature. i’m also going to promote their loyalty program. as an intouch member you get complimentary internet access throughout your stay as well as a “raid the minibar” credit. in new york this is $-- that goes towards any purchases you make from their well-stocked minibar. though i didn’t use it you also receive a $-- credit off of any spa service at their onsite spa. the upgrade was also a result of being an intouch member even though i’ve only been one for about a year. it’s free so why wouldn’t you sign up? check-out was also very easy and i was able to store my luggage without any problems. when i came back and was ready to head to the airport the doorman hailed a cab for me. i didn’t take advantage of the rooftop bar or restaurant though i’ve heard that the views are spectacular. thanks to the outstanding service and wonderful extras i will definitely be staying at the ink-- hotel again. thank you to the wonderful staff for a magnificent stay!',happy
id14489,' i stay here once every - months on business but have stayed in almost every hotel in the loop and miracle mile. positives: the rooms are nice and big and have mostly been renovated recently. i always get placed in a high floor so street noise is never a problem. there are no trains directly outside to wake me like at palmer house or rennaisance. staff is always curteous and helpful. connnie is pizza is a great place for takeout or reasonably priced food salads are great. negatives: they stopped free wifi about a year ago. it is on the edge of the loop and miracle mile. although everything is walkable you just have to walk further. which can be a bear in bad weather which is almost always. they put in an obnoxious disco right in the main atrium-lobby which it appears that no-one ever uses. this disco doubles as the breakfast and lunch restaurant. when checking in you feel like your in las vegas so noisy and busy because of the long bar upstairs by the registration desk. all in all it is an ok place to stay for business travelers im just wedded to hyatt for the points. if youre a tourist there are nicer places to stay that are more central.',not_happy
id14490,' the mayflower park is a gem of a hotel in a world where uniqueness is becoming branded out. it is very conveniently located with a welcoming lobby comfortable and attractively furnished rooms with free internet a great bar - olivers where you get to chat with the barman and meet colourful locals and visitors a wonderful restaurant - the andaluca and most of all consistently welcoming and efficient staff. overall it reminds one of what good hotels used to be.',happy
id14491,' first the good: beautifully located hotel - one can walk all over downtown. aveda product in the bathrooms. cute rooms. very comfortable pillows. no gideon bible - an option for multiple religious texts to be brought to the room if needed. helpful and informative staff at the front desk. windows that open at least a little bit! now the bad: i ordered room service once. after an hour i called the restaurant. they seemed surprised it hadnt arrived. when i said i had to leave in - minutes it showed up about - minutes -- seconds later. cold. clearly someone had forgotten it. i paid for it because i didnt know it was cold. wasnt worth the argument. walls. thin as paper. didnt think seattle would be such a spring break location and as i was there on business the drunk giggling girls in the room next to mine put quite the crimp in my sleep. the closet was very deep with no light. in order to see what was in it i had to open the bathroom door and turn on the light so it shone into the closet. drawers. there are two tiny tiny almost lingerie drawers next to the refrigerator. if you live out of your suitcase rather than unpacking this wont bother you. shower. i got the basic room so this might be different in fancier rooms but - the shower was a tiny cube. the bathroom was cramped and tiny - european! as with every hotel with a water saver program housekeeping doesnt seem to pay any attention to where you leave the towels and whether or not you want them washed. despite hanging them they were removed every time. though i called in advance valet service seemed completely confused when i came downstairs every time. this hotel came highly recommended (by a dude who probably didnt notice drawer size or the tiny shower) but i probably wont stay here again. :(',not_happy
id14492,' it is all been said in one way or another in the previous reviews but here is my take. for broadway times sqaure and rockefeller plaza there is no better location. we were going to the late show and also wanted to check out gma and the today show so it was perfect. the hotel itself is nice. a smaller lobby allows for a more intimate feel that i appreciate in such a busy place as nyc. the rooms are on the larger side and clean. no iron in the room was odd but the staff delivered it to me quickly (after they finally picked up the phone). the rooms are nice but nothing spectacular. i have stayed in hotels considered to be on the same --- star level with nicer more luxurious rooms. like mentioned in other reviews we too had a dark room but that was fine it was quiet on a high floor and away from the elevator as i had requested. the free breakfast is fine-hey it is free so im not going to complain. the late checkout of -:-- is spectacular. we also checked in over an hour early without any hassle whatsoever. the staff was just okay nothing to write home about. i would expect a higher level from what appears to be a slightly more sophisticated establishment but for $----night again i aint complainin. compared to the service level at lets say......the ny palace- apples to oranges. it is a slightly above average hotel at a fair price in a sweet spot- recommended.',happy
id14493,' at $---+ per night this should be a glowing review. if you are going to command those types of prices you would expect that superb service consistently delivered and an attention to detail would be a given. plus you would expect access to all the amenities the hotel advertises. unfortunately gph fell short in this regard. however i will give them big props for the professional and responsible way they respond to the issues once they are brought to their attention. warning. this hotel is not for the budget traveller. we came intending to splurge but even i raised an eyebrow based on some of the prices for food beverage and in-room sundries. we arrived hungry so we went grabbed some food in the jade bar. two burgers with fries two cocktails coffee and a slice of cake set us back $---. it was a trend not a fluke. as you have probably seen in other reviews the terrace was closed to hotel guests for renovations. of course it was completely functional for a private event that same night. this left only the small jade bar and the larger rose bar available to hotel guests. however at --:-- pm the rose bar turns into a members only club and has limited availability for hotel guests. we were lucky enough to learn of this early enough to book access but the guest who arrived after us could only be placed on a waiting list. the hotel does communicate this on its website but it only takes on real significance when you arrive to find the terrace unavailable. the other thing a five star hotel should be all about is its in-room service. gph missed this memo. room service wait times were atrocious. a -- minute promised wait time for continental breakfast turned into a second call at the one hour mark with final delivery taking another half hour more. price for two with tax tip and service fee was $--. we placed a call late evening for a bucket of ice and a second call -- minutes later to the front desk to inquire as to where it was? in my view this level of service at this hotel is unacceptable at any time for any reason. complimentary champagne is a nice gesture but how many bottles can you drink? in all seriousness that when alerted to problems they did what they could to assuage the disappointment. the hotel which was renovated back in ---- is starting to show some wear and tear in the guest rooms. the biggest fail involved the bathroom. after a long train ride we so looked forward to a good soak in the luxury tub we specifically chose this hotel for (we even turned down an upgrade to a suite just to get this room). instead we spent fifteen minutes turning twisting and fiddling wit the water valves to coax hot water out of the spigot. at that moment i was thinking more tenement than - stars. again to their credit once notified maintenance promptly repaired the problem but how is it that something like this had gone undetected and unrepaired? details. there have been some other reviews noting disappointment about the staff in this regard i would disagree. austin at the concierge desk was professional and attentive. matt at the front desk was responsive as well. i am going to suggest that they do the best with the situation they are handed and the tools at their disposal. the issues noted in my review lie on the desk of the general manager and her management team.',not_happy
id14494,' we recently spent one night at the westin and had excellent customer service. sarah schantz and eric good both went above and beyond to make our stay fabulous.',happy
id14495,' great location right on the riverwalk. we were on the -th floor overlooking the riverwalk but really couldnt see it due to the windows were located really high up. still nice to have a least somewhat of a view. the hotel itself is older and the rooms arent exactly cute. but the bed is comfy and the room serves it is purpose. i did take off a whole point tho due to the faulty showerhead and the horrible old square hairdryer. bring your own hair dryer if you plan on staying there more than one-night! one great feature of the hotel is the -:--pm kickbacks they offer which includes hot appetizers and - free alcoholic drinks. stick with wine or beer though because they dont make a good mixed drink. but it is free so what do you expect. also they offer a decent enough hot breakfast in the morning. also parking seems kind of expensive at $-- a night but it is better than parking on the street downtown. overall it was a good stay but if i were staying more than a couple of nights i would probably look for something more modern.',not_happy
id14496,' the hotel was very clean and well appointed. room even had - ceilings and a ceiling fan. delicious breakfast buffet opens early every thursday & friday for those attending usaf bmt graduation at lackland afb. (base is less than - minutes away from valley hi gate which is extremely close to bmt reception center.) the facility is non-smoking but guests and employees would smoke right outside the lobby door! the beds and pillows were very comfortable and the hotel was very quiet as well. would stay here again if in the area.',happy
id14497,' great location: very close to the wharf the tram and bus stop outside. love the refurb- great contemporary decor and furniture. lovely pool and pool area- a real treat and surprise. downside- as with previous guests we had reall issues with the noise. i am astonished given the recent refurb that more hasnt been done to sound proof the rooms. we had a room right above the outside seating area and lobby entrance and the noise at times was dreadful- and goes through the night with late arrivals-early departures. also we could hear every sound from the room above- and were unlucky to have early risers up at -am every morning who got us up with them! i would stay again but insist on a room on the top floor over the pool which must be quieter!',happy
id14498,' i stayed at the hilton new york on -th ave and --rd. and it was great in every sense. the room looked new with good furniture.. bathroom was clean. the hotel has a great location and is convienient to times square. however with it facing -th ave. there is minimal noise compared to hotels on broadway.',happy
id14499,' thank you for the great customer service. prompt service answered all my question has a smile on his face! rooms were confortable and made my stay feel like at home. a+ for my overall stay and again thank you dean for all your help an making my stay perfect! i will be back very soon :-)',happy
id14500,' unique experience - if your into modern cold surroundings your like this hotel. dont expect any added value for being a platinum or gold level starwood holder -- it just will not happen. no upgrades no benefits no club lounge etc. hotel rooms were clean. shower is excellent.',not_happy
id14501,' nothing fancy but a nice enough place that was quiet and clean and had a decent number of stations on the tv. making your own breakfast beats paying extra for the stale donuts many places give you. the ambitious can even walk to the giant eagle supermarket down the street. the location is convenient off i--- one exit down from i----. the staff was helpful though on check-out a bit confused about the $-- refund due from an e-mailed promotion. extendedstay should simply deduct the $-- up front when they charge you at check-in but that sounds like a corporate issue. all in all if you dont care that they wont change the sheets daily (do you do that at home?) this is a fine place.',happy
id14502,' on -st december ---- i waited at heathrow for - hours before boarding my flight to new york. onboard i sat in a seat which was snug to say the least. the cabin was full of engine noise and stale air. i ate my food off my lap and played elbows with the passenger beside me for the next seven hours. the toilets slightly larger than a coffin required a degree of concentration to hit the target. the water dribbled out of the tap and the floor was covered in soggy paper towels. when we got to the carter hotel we were booked in immediately. we went to our room on the --nd floor and found it to be adequately spacious with hot and cold running water in the bathroom. the bath had been meticilously cleaned so often that the enamel was worn through. the towels were like sandpaper. the furniture was minimalist tat but the sheets were clean. before leaving england we booked our last night at the carlton hotel madison avenue using ---- air miles and £-- (normal rate £--- plus). it was sumptuous but when we turned the lights out it looked exactly the same as the carter. yes the carter is in need of refurbishment but then most of us wouldnt pay the price. go there expecting it to be rough and ready and you will not be disappointed. dont let it ruin your holiday. to get the most out of new york walk a little bit on the wild side. when i leave home in future i must remember tickets passport money oh! and dont forget to look under the bed - im so behind the times.',not_happy
id14503,' we handt intended staying in dan diego is old town but it had the only accommodation available at our price. we had no complaints. our room though large was a little dark but maybe that is a good thing in summer. we didnt eat here except for breakfast which was ok. it has a lift which was appreciated since there are many flights of stairs to get around. we were charged for parking which i thought was a bit unusual in an out of town motel. otherwise no complaints',not_happy
id14504,' we were repeat visitors to the beresford recently this time to attend a graduation. yes the rooms are small and there are no views but the price is right the rooms are clean the continental breakfast is free and the front desk is helpful. if youre visiting sf to visit sf instead of to visit a hotel room save some money by staying here and then treat yourself to a nice dinner. it is good enough really it is.',not_happy
id14505,' pros: *you cant beat the location if you plan to walk all times square. *it was surprisingly pretty quiet at night after about midnight. *nice sized shower amenities and plenty of towels. *lots of pillows clean sheets and comfortable bed. *fantastic housekeeping. i left them a few dollars and a note with some extra things i needed each day and they took care of it all and the room looked great! *manager giorgio was pleasant and took care of the minor issues we had. *clerk sandy was very helpful and friendly. *the a-c is great to have but hard to regulate as by the time it gets cold it freezes. but it was so nice having a room with a-c that doesnt blow right on you when you are asleep. cons: *the room is tiny! *the bathroom is tiny! *we paid extra for a corner panoramic room and the view was very obstructed with tall buildings of course and it was so not worth the extra money. *the beds are doubles and seem shorter than any other bed i have ever slept in. so my husband and i ended up getting a second room with a king the last night just so we could actually have on night is sleep. along with our two teens that hated sharing a double bed too. *you cant get a rollaway as only two beds allowed per room. *room service was fast but the food was horrible!!!! and wayyyy over priced! *concierge tells us we should never book tours on our own as people are going to take advantage of us even though we told him we were booking directly from the website of the tour brochures he gave us and were getting a better deal for doing so. he argued that was dumb of us but we saved a lot of money looking up websites and booking directly for our helicopter tour and statue of liberty boat tour.',not_happy
id14506,' i think i have a love-hate relationship with w is. ive stayed in --% of them and it is either a huge mistake or one of the best times in the world. w sd let me and my gf down from check-in to check-out. we booked online with the armani exchange package (some gift and something else the rate was what we bought). when we checked in no one knew what the ax package was. ok fine. have them check on it and get back to me tomorrow. they never did. when we checked out no one knew we even asked about it and no one still knew what it was despite this being one of ws packages on their site. our room was a typical w fun and hip. although one complaint in the w being too cool for the room is that no one know what the heck the room categories are. we were on the -nd floor roof sitting by the fire and it kept going out once burning another guest when the propane flared up. i came down to the lobby to request a throw due to it being a bit too chilly. so much for the whatever-whenever. the woman at the front desk told me to go to your room and get your throw. well excuse the ef out of me. as ive read some of the other reviews for this w and others i see that the brand is slipping and this is not good. i sure hope they look internally and fix these issues or the only ppl who stay with them will be those who think the sheraton is upmarket. good luck w.',not_happy
id14507,' we found the hotel acceptable but stayed on the first floor where our handicapped room was given away due to over booking. hotel staff removed the bathroom door of a room equipped with king size bed and i utilized a roll under sink just down the hall near the breakfast buffet. overall we found the staff very pleasant and helpful the breakfast buffet was better than the last hotel we stayed at in san antonio and the location was very convenient to lackland afb. door to gate was -- minutes when utilizing exit - off i--- to base gate straight to the first set of lights turn right where bmt reception center is on the left about half mile on truemper street.',not_happy
id14508,' the hotel rooms (we stayed july and august ----) were very clean and the linen fresh. toiletries were provided and were of a high standard. mostly for me it was the service at the front desk (namely erica) - she was fantastic - nothing was too much trouble. her service as well as the other reception staff was always courteous and friendly. she made our stay so comfortable and stress-free. the idea of hour was also a wonderful way to meet other staff as well as guests. i would highly recommend the orlando hotel (los angeles) to any of my friends travelling to america. i know we will certainly stay at the orlando when next we visit. thanks to erica and all the reception staff for making our stay a most memorable one.',happy
id14509,' let me preface this by saying that i have stayed at other affinia properties and always had a pleasant experience. when i saw that the fitzpatrick was being converted to an affinia i was excited as we often travel to chicago our former home. while i dont remember the specific dates i do know that it was sometime in january. we were in town for the weekend and thought we would give the affinia a try. great location! after checking into our suite we noticed that the heat wasnt working. in fact cold air was being blown out. when we left to go shopping i notified the front desk of the problem. they said that it would be fixed right away. fast forward -.- hours. i came back from shopping and went up to my room only to find that the heater was still blowing cold air. i went down to the front desk and was told that it would be fixed right away. the front desk appeared put out by my request. i killed some time in the irish bar in the basement (which is great) and went up to the room an hour later. the heat was finally fixed. the next morning i was awaken by the sound of dripping in the bathroom. i went to check and noticed that the ceiling was leaking. our entire counter was soaked along with all of our towels and toiletries. i called down and they had someone come up to fix the problem. at the time of checkout there were no apologies for the inconveniences that we had to deal with. if i werent a laid back person i probably would have been pretty upset. later i sent an email to the management just to let them know of our dissatisfaction. i received a response several days later saying essentially sorry. i am not sure what i expected but i guess i was hoping for more. i have no intention of returning to the affinia which is a shame because i had good experiences with the chain previously.',not_happy
id14510,' our - night stay was very pleasurable. we had a superior room on the --th floor (booked thru travelzoo at $--- per night as a special). ive stayed in the city several times and this was the largest room ive had yet. of course in other cities it would be average or small. the check in staff were pleasant. i noted on other reviews that there were not enough pillows and blankets. we had extra in our closets. we didnt need to ask for anything more. the flat screen tv didnt work all that well but i wasnt there to watch tv. you can tell that some of the furnishings are worn but you have to remember that the room houses different people in it every day who generally dont care if they bump or rough something up. i guess what im trying to say is that i realize that hotel rooms get alot of wear and tear. for $--- a night in nyc right in times square im surely not complaining...',not_happy
id14511,' it is always nice to come back to the new yorker when visiting new york. the hotel was refurbished after my last visit and the new rooms are even better than before. since they had a nice offer the week before christmas i decided to have a little luxury and stayed in one of the tower suites with a great view of the empire state building. it seems these rooms were made by joining two rooms. so you have one living room and a bedroom with bathroom. the location couldnt be better bit i knew that already. just next to the subway and within easy walking of most theaters. service was good but i didnt need very much. just checking-in and out and fortunately the lines werent very long. the weather was also very good during the - day is i visited :-).',happy
id14512,' the rooms are showing their age and the double set of elevators is an inconvenience but the four seasons service still makes the experience worthwhile. breakfast was ok tv system was slow and annoying (cant use aux inputs to view my ipad shows for example). location was great for magnificent mile walking.',happy
id14513,' my family and i stayed at this hotel at the beginning of our - week touring holiday of america. the hotel was ideally located just by canal street subway. every morning from our -th floor room we could see the locals performing their morning exercises and we would copy them from our bedroom! the rooms were clean and we felt safe walking around the neighbourhood - it was not until our last day that we realised that the large building opposite the hotel was in fact a federal prison! every morning we went to mama is a couple of doors down from the hotel and had a simple but well received breakfast. the kids loved the fact they had chips for breakfast with their omelettes. the hotel was near plenty of great chinese restaurants and very close to little itay with good italian restaurants. it was a great start to the holiday.',happy
id14514,' i am not a very needy guest. this hotel was a nightmare. do not stay here. i wont even go into details but they were rude and dirty. you be better off sleeping in the street.',not_happy
id14515,' the hotel is located just outside battery park. you can walk to wall street the statue of liberty and ellis island ferries or take a quick cab to china town. it is a bit removed from midtown about a $-- -- minute cab ride from the theater district. the rooms are nice ours faced the statute of liberty. beds are super comfortable staff is attentive. the concierge and front desk staff was terific and i would recommend this hotel to anyone looking for a quick weekend night at a reasonably priced luxury hotel.',happy
id14516,' the carpet was old when it was installed back in the -- is. the bed was so old that the mattress sank at least six inches from the edge to the middle. water was $-.-- a bottle. if i could only use one word to describe this location - it would be dump . take lots of ones - everyone wanta a tip. $--.-- to park your car.',not_happy
id14517,' we loved every second of our new year is eve getaway from the moment we arrived until we had to fly home. service was impeccable and the suite was everything we couldve asked for and then some. enjoyed a massage to start off the new year right and i loved the relaxation room in the spa - the beds are so comfortable that i almost fell asleep. the staff went out of their way and accommodated our friends with a toddler and provided a crib complete with stuffed animal to make the little one ! the hotel was kind enough to send us chocolates and fruit as a small holiday gift which was a nice touch and we did enjoy them along with some champagne. i miss the plush robes the mood lighting and the tub in the executive suite...i would most definitely stay again when i return to chicago in fact i cant wait to go back!',happy
id14518,' i really do not know where to start because we have stayed at other indigo is and have been extremely pleased. front desk took -- minutes to check us in with little or no concern for apology or adding a thank you. the other desk clerk did not want to help but she was very attentive to the three or four that checked in while we stood and waited. room --- we had has a wonderful view of hvac equipment - feet from the window and infested with pigeons and poop. hope the fresh air intakes did not come from that area. i went down for morning coffee at - am and it was gone when i turned the front desk just smiles. i came back in -- minutes and the station was taken up so much that. the room was okay not really indigo standard level. the bed seem to be full size not queen because we sleep on a queen. the bed did not have the upgraded indigo line as san antonio indigo. there is a hole in the bathroom door along with the doors at an angle you can see have been wiped with a dirty rag. the micro fridge did not work and made a bad noise when cycling so it is unplugged. the main street door smells like sewer gas and should be washed down. the two people that are above the others is the welcome stand at the main entrance and the concierge manager the shuttle bus driver even greeted us as we left the hotel and he was walking around to shuttle someone but the others seem as if it is just a job. we travel to dallas very frequently and have put this hotel on the bottom of the list. the property is not up to a downtown establishment. thank you for your time of this review. hope it finds the hotel in a position to reflect the statue of customer relations.',not_happy
id14519,' excellent location and helpful staff. you can see the capitol from the front door and it is right next to union station which is handy for trains and the bolt bus.',happy
id14520,' i had a room in the older part of the hotel but i was facing the courtyard rather than the road so the room was fairly quiet. it is an older property with windows that open. personally i would prefer sound proof windows but there wasnt much noise and i did not hear any sirens. the hotel is dated. the furniture is showing signs of age the ----s cultured marble counter was damaged and glued together the beat up bar fridge in the room was very noisy etc. the staff were very polite friendly and helpful. they really seemed to try hard especially the doorman who was always willing to assist with directions to locations within walking distance or finding me a taxi or storing-helping with my bags. the staff really made the difference the doorman in particular. if you are looking for a location close to china town or beside tufts medical centre then this is your place.',not_happy
id14521,' we stayed two nights at the travel inn hotel feb. -----. after finalizing our decision to stay there based on reading some of the reviews on here i felt i should offer my positive experience as well to help other future travellers make a decision. my girlfriend and i were making our first trip to nyc so i did a lot of homework comparing hotels-location-prices online before we chose the travel inn. our criteria for selecting it was based on location reasonable price and it included free parking (which was in the building and was a big help in comparison to third-party parking garages that charge at least $-- per -- hrs which most of the other hotels in that area of the city use.) we were pleasantly surprised!! if you want to be close (within -- mins walking) to times square and the theatre - restaurant district and want a price that is a fraction of many of the others in that area this is the place for you. even if you want to take a cab to other parts of the city being in midtown manhattan means youre in the middle of it all so it is a good central location to start from. we drove from maine and being first-timers to the city we werent sure how easy it would be to drive to the hotel and exit the city when we left. it could not have been easier!!! to get to the travel inn from the north is simple since you can bypass all of busy streets in the middle of the city all you have to do is drive down the west side (henry hudson pkwy) and make a left on --nd street and youre there!! to leave it was just as simple since it was just a reverse of that. when you get there just find a place to park on --nd street while you check in then drive into the parkade. our room location was great (-th floor) with a perfect view of the empire state building. in that part of the hotel you just have to go up in the elevator to the -rd floor walk down the hall to the other set of elevators and continue up the rest of the levels to get to your floor (if youre on a floor higher than -). to get to our room we just had to walk down a covered outside balcony which kind of reminded me of a motel rather than a hotel but it was still great! our room was a double (--double beds) which were a bit on the firm side but we werent there to do much sleeping anyway. we didnt have a remote for the tv in our room for some reason but when i called the front desk they were very helpful and said he would get me one within - minutes and sure enough they brought it to our room in - minutes. the heater was controllable and pumped out a lot of heat quickly but you could shut if off if you wanted which was good. the only thing that could have been better was the water temperature in our shower. it kind of had a mind of it is own a few seconds it would be very hot then it would get very cold and keep alternating like that. we just had to try to adjust the faucet a bit while showering but not big deal it still did what we needed it to do. we had a laptop and wanted to access the internet to check on some things about the city while we were there so to get connected to wireless all you have to do is call the front desk and ask for it and they will give you an access code that is good for -- hrs (which we got twice since we were there for -- hrs). it only costs $-.-- for -- hrs so well worth it if you want it. the lobby of the hotel has a section with many brochures and pamphlets about everything to do with the city that may come in handy if youre looking for something in particular. check out is --:-- but the front desk attendant told me if you want a late check out you can ask for a -:-- check out instead. if the reason you want a late check-out is because you want to go somewhere and leave your vehicle in their parkade it is not even a problem and you dont even have to tell them. he told me we could leave it there even a few hours after check-out if we wanted no questions asked which is a big help if you have things you want to do before you want to leave the city. there are plenty of good places to eat very close by so i wont even begin to list them but i will say that we had some excellent asian food from ollie is which is just one block from the travel inn towards times square on west --nd street. we plan on going to nyc again in a few months to do and see some more of the things we didnt get to do this time and we will definitely be staying at the travel inn hotel without hesitation.',happy
id14522,' from the outrageous ratesto the rooms that are the size of a coffinand the staff that is very unaccommodatingthis hotel was a nightmare.the one thing that was good about this hotelwas everything in the room was within arms reach.bewarehotels in downtown nyc are price gouging due to super storm sandy.prices are tripleif not more for a room.disgusting',not_happy
id14523,' great location nice staff and comfortably located for arranging city tours...for people travelling from abroad..overall good hotel',happy
id14524,' we arrived at this hotel and a group of young asian travelers were at the concierge who were being told they had no record of their booking and were sent away. we then were also told that we had no room although they did have a record of our booking but had failed to bother informing us of this! as we were very angry it being thanksgiving eve and not knowing were else to go to at such late notice we were quite concerned and cross. as it happens the owner of the hotel overheard our complaints and somehow managed to give us a room but said the room was meant to be under construction due to the bathroom being renovated. to cut this long story short this was satisfactory problem resolving from the owners part and we were grateful for his help. but in the morning we both woke up with our bodies totally covered with bed bug bites which was a totally hideous and awful thing which haunted me with itchy sores until we came home to australia. obviously this room was condemned and should never have been given to anyone. if you havent been bitten by bedbugs before it is truly a disgusting experience and i wouldnt wish it on anyone. very disappointed and haunted by this experience.',not_happy
id14525,' my husband and i stayed here for - nights as we wanted to see the washington dc sights we missed on a previous visit. i chose this hotel based mainly on trip advisor reviews and was not disappointed. all the staff were extremely friendly and helpful. the room was spacious the bed very comfortable and the microwave oven was a great money saver. we bought supplies from the safeway supermarket one block away and had dinner in our room each evening (we bought some paper plates and plastic cutlery). the breakfast each morning had a good variety of options and set us up for the day. the area was fine during the day but a bit of a worry the first night - i felt nervous walking which was why i was to eat in each evening. however i think perhaps i was just tired from our flight as i felt ok after that. the free internet was great and i used it quite a lot. we also used the laundry. my one complaint would be the noise in our room as we were next to the ice and drink machines and i was woken a few times in the night. as i didnt complain to the front desk about this i dont know what their response would be. i didnt really want to pack up our belongings anyway plus i have a you win some you lose some attitude to things like this. had i been kept awake the whole night i would have said something. i highly recommend this hotel to prospective visitors. just ask for a room away from the machines. also the rate was much cheaper on a friday and saturday night and i structured our visit to include those - nights.',happy
id14526,' we stayed at the sleep inn prior to our - day vacation the hotel was well located and was in good condition. we left our car in the parking lot and all was fine upon returning. the room was nice and clean and fixtures were reasonably new. we got in late and left early so our time in he hotel was short but it was uneventful which is a good thing. we did not see the breakfast but the room was nice and we were able to each get a coffee before leaving. the shuttle service to the airport was on an hourly basis so we had a rather long wait the service back was going to be -- minutes before we might see them so we just took a taxi a $-- fixed fair.',happy
id14527,' the affinia hotel was a perfect hotel for a girls getaway! the location is ideal - near mag. mile shopping. the roof top bar is great as well. i would recommend to anyone and everyone! thanks for the hospitality :)',happy
id14528,' i recently stayed here for work and felt this hotel is a potential - rating for business or personal trip. the lobby was under construction but the rooms were finished. even with the dust the employees and contractors were very hospitable. there is free parking and a satisfactory breakfast. if the distance from downtown is fine for you and expectations are not for the ritz this on my personal top - in austin.',happy
id14529,' wow this place is awful. terrible service. no wireless internet and the wired internet is unusable. ridiculous rates. dated decor. the night i stayed the tram wasnt running so i had to take a really slow shuttle. it would have been quicker to stay at another hotel.',not_happy
id14530,' it was a last min planned vacation to san diego. never had a place to sleep just a rental car. never expect to be find a inn never the ocean for affordable price. everything youll need is within a --- mile walking distance or if youre hitting the bar it is crawling distance :) rooms are amazing. clean comfy bed awesome granite sinks and tables flat screen tv and ac service is great and workers were friendly. they were there to help me anytime i needed like losing my room key. quite at night and lots of privacy. planning on staying for just - nights but liked it so much stayed an extra',happy
id14531,' honestly. it is detroit. your industry got a good deal on a convention package here. or youre visiting your detroit field location. but you are here and that is the point. the greater city of detroit is honestly exactly as bad as you fear. stay away from most of it. but here you are in a specially designated dmz. a poorly-designed monument to the cement industry to be sure but it truly is a well-guarded safe haven. and the view of windsor ontario in canada across the river to the south is stunning. that is right canada is south of detroit. the bar can be happening the breakfast buffet is good. youll stay here. you have to.',not_happy
id14532,' we resisted advise to stay in the heart of times square & really enjoyed the location of the blakely. it was convenient to the theatre central park totr & the subway entrance.',happy
id14533,' my family and i stayed at the courtyard marriott for three nights. the staff was very friendly and accomodating. we had a minor hiccup when we arrived with the room (tried to put my family of four in a room with only one king bed) but this was quickly resolved. the room had two queen beds and a pull out couch. this was plenty of room for my family we did not feel closed in at all. the bathroom is a bit tight only one person can stand in the bathroom vanity closet area at one time. the beds were comfortable and pillows of typical marriott quality. i ate at the bistro downstairs one night. the staff was nice and the food great (lobster maccroni was amazing). the next morning i went down for coffee and also had a great experience. unfortunately after that they closed the cafe in the mornings for renovations and only offered a sparce continental breakfast out of a conference room for $--.--. i decided to leave the hotel and get my java fix a couple of blocks away. it was more of a nusience than a real complaint. i ended up spending a lot of time in the lobby in the evening after the children went to sleep and enjoyed the set up. the booths with the televisions was a nice touch. i actually brought down a bottle of wine one evening to enjoy while i studied and forgot a wine glass the front desk manager actually went into the bistro and brought me a wine glass once again showing that top-notch marriott service. overall great experience!',happy
id14534,' this hotel was superb it is rated as a - star and although the rooms were massive and well furnished they didnt have as much wow factor as the hotel itself. i read the reviews that said the lifts were a problem and took ages but we were on the --th floor and never had any problems. we even ate in the view on the --th floor and we had no problems. just a note to say that we thought the view restaurant was absolutely out of this world',happy
id14535,' very clean and comfortable. i would gladly stay here again. the location is a bit out of the way and tough to find a taxi bit the service was great and he room was a great size.',happy
id14536,' i took my sister to nyc for her --th birthday and made and paid for the reservation several months in advance. i asked for a room for three people and when we arrived they at first wanted to place us in two double beds. then they gave us an older room because they said they were remodelling and the room wouldnt be ready until the next day. so we stayed packed up and went out for most of the day the next day. when we returned long after the time they said we still hadnt been moved and it took another --- hour to check in again. the new room was very nice however the stove nor the refrigerator worked. and it took two hours to get ice even from housekeeping. since it was a holiday weekend there was no getting a working refrigerator so we had to spend alot of extra money on items that we would have bought more cheaply and stored in the refrigerator. the personnel at the hotel did not seem too concerned about us when we complained as well. i dont think i will stay there again. $----night is a little much for that kind of service. i used the workout room once and there was no water in the cooler and some of the machines were broken. obviously was not regularly cleaned that weekend. yuk.',not_happy
id14537,' i would recommend this hotel to anyone who wishes to visit la. it is located near the farmer is market (great food place!) and the grove (great shopping!). as we did not rent a car on this trip we took the bus around and it wasnt as difficult as i was led to believe. the bus stop to hollywood is only - mins away and the bus back drops you off right in front of the hotel! the hotel is also close to trader joe is wholefoods and cvs so you can get any snacks drinks knick knacks etc very easily. the staff were friendly and efficient. the hotel lobby had free cookies and lemonades for the guests everyday which was a bonus! the hotel placed these two little birds in a cage in the lobby which i thought were unnecessary. poor birdies! i supposed the hotel wanted to try and make the hotel look and feel like a farm. they even have a fake sheep next to the free lemonade stand! again unnecessary but probably adds some quirkiness and style to the whole hotel. also even though they provide free wi-fi in every room they had a computer at the lobby for you to use to surf the web-check in for flights-print boarding passes-etc. not many hotels have this so it made things easier for our flight to vegas especially since we did not have our ipads-laptops with us. room was clean though lighting not bright enough. the bed was huge and comfy. lots of room space and bathroom looked like it was just renovated-painted. they also provide a coffee machine in the room which was great for coffee lover like me. overall quality of the room amenities were satisfactory. they have a restaurant called tart just next to the hotel which we did not go to. the front desk did give us some complimentary vouchers to redeem smoothies from the restaurant but we were so busy everyday we forgot about it. besides the farmer is market provided much more food options so we never really considered going to the restaurant. the only thing i want to complain about is the airconditioning unit. the weather in la during our trip was sweltering hot! so the room was always very stuffy when we got back in the evening. it doesnt help that the airconditioning doesnt cool down the room very much. we turned the temperature down to the lowest - --f. but still it was quite warm and made it especially uncomfortable at night. it felt like it was blowing hot air. maybe we were unlucky and got the room with the bad air conditioning unit. hmph! i would definitely stay here again when i return to la but perhaps will ask for a room with better airconditioning! :)',happy
id14538,' hotel is in the heart of the theatre district and in the middle of times square. the rooms are very nice and updated. during my stay they forgot to service my room the first night but they do give you plenty of towels and it really wasnt an issue. the hotel is very large and depending on your rooms location could require a great deal of walking but if your coming to new york you usually expect to walk. all in all a great location for a business or leisure travel destination with quality beds for a great nights rest.',happy
id14539,' rooms were recently renovated but the service was lousy at best! had to wait for -- minutes at bar before we were acknowledged by bartender because she was busy speaking with a tall darkskinned employee in grey. he looked at us as if we owed it to them to be there. none of the staff from check in to check out smiles except for the bellman who expected a tip for the mediocre service he provided. managers were non existent to provide feedback to. upon inquiring found out that this is not a true hilton hotel - its franchised to sunstone - which then all made sense. this hotel does not meet the service standards i have experienced with other hilton properties. will not stay here again and would not recommend!',not_happy
id14540,' the room was comfortable and accommodating in spite of its small size. every inch of the room as well as other areas of the hotel was maximized. the interior design was pleasing. i would stay here again given the chance.',happy
id14541,' the reception team was first class in helping us; in particular warm friendly evelynne (my wife is description). concierge was also very helpul in helping us find places to visit etc. also our booking changes were handled very well by valary. thanks to a great team! the crowne plaza is ideally situated for exploring times square and manhatten.',happy
id14542,' i was in san diego working and needed to be closer to work and collegues inspite of being very full the folks at sheraton on a street got me in. and got me into a wonderful suite. the bed was amazing it was clean comfortable good view and everyone was so nice and made me feel like i was home. the food in the restaurant was good and room service was wonderful!!! wow sheraton for my first stay ever.........you make me want to rush back! thank you! : )',happy
id14543,' spent one night at this hotel when i had an early morning appointment in the area. there was some painting being done in the building at the time but this didnt cause any inconvenience. very nice property comfortable and clean (but small) room comfortable bed pretty quiet several nice restaurants within walking distance. good continental breakfast. the alarm clock in the room wasnt working right woke me up three times during the night for no apparent reason; a little paint peeling from the bathroom ceiling; otherwise everything was fine. all of the staff were very friendly.',happy
id14544,' were locals and booked an event in the onyx room. the location of the hotel is ideal and the hotel itself and room were great but we knew all this coming in. what pushes this from a good to excellent rating was the staff-service. everyone we dealt w- was friendly helpful and had a sense of humor. if we ever get to plan another event or just want to spend the night someplace where we treated like royalty this hotel is the top of our list.',happy
id14545,' excellent value for the money friendly staff and great downtown location',happy
id14546,' we drove there from nh on the way to the bahamas. it is a nice hotel about $--- a night. there is valet parking availuable at the hotel for $-- a night. the hotel is right off the parkway and is in a good area of the city. the rooms are clean and the bed was comfortable. fourteen floors it had plenty of rooms. all in all; a nice hotel.',not_happy
id14547,' we booked this hotel not knowing what to expect through choice privileges and we were surprised with both the appearance and service from both the staff and the friendly owner of this property. we would encourage more canadians to check this out. the rooms are spacious and modern. the free breakfast and the afternoon wine and cheese were both a welcome surprise. the property is close to the famous riverwalk and the alamo attractions. if we return to san antonio we would be to stay here again. bob d',happy
id14548,' stayed here for the first time and found it above my expectation i stayed at motel- earlier and the rooms were better then theirs. the location for this place is pretty close to seaworld and so you avoid the traffic its near to midway st which is the hub of sd shopping.',happy
id14549,' mmmm they say the chandler is a hidden gem. it is true. the location is amazing. i stood at the end of the block looking to my left and to my right. one side i could see the hotel about -- yards away and the other direction is the empire state building about --- yeards away... its that close. the hotel was nice and if any complaints were to be made i felt the staff were a little rude (i think this is the way in new york?) maybe rude is too strong a word.. hard to pinpoint what i mean but just a little distant compared with the very friendly people we met in and around the usa in other cities (went to vegas after new york - read my stratosphere review) didnt eat at the hotel - just used as a base so cannot comment on the food here. room was small but comfortable. lifts are a pain.. but the shower in the room was amazing. loved that. if i was to go to new york again i would overlook the very small problems with this hotel and stay again without a doubt.',happy
id14550,' i dont know who these people are writing the lousy reviews about this hotel - perhaps they are angry the hotel is no longer affiliated with choice hotels (just guessing). it was a little more difficult booking online but we will continue to use it. great dining room - the manager david always makes us feel welcome. the food is excellent. the staff is helpful. our room was clean and ready for us. our wake up call came as requested. the shuttle was there to take us to delta. we left our car in the clarion parking lot (park & fly reservation) and it was safe and sound when we returned. the charge for the room was $-- less than when they were part of choice hotels.',happy
id14551,' i am a business traveler and have a client who uses this hotel. for meetings the staff are very friendly and helpful there is access to the skyway and the hotel is clean and has good amenities. the only negative is that there is no local transportation provided by the hotel. it is not easy to walk around the area and though is is near the san marco arts area i wouldnt walk there alone at night from the hotel. so if you cant get somewhere on the skyway there is no easy way to get around without a car and the skyway closes at -:--. guests without cars would benefit from an area shuttle provided by the hotel at least in the evenings if not all day.',happy
id14552,' stayed overnight when flying from seatac. the park and fly options are economical and so convenient. the shuttles run frequently. staff were courteous and the rooms and amenities were very good. right across from the airport which is the best option for us for a quick night.',happy
id14553,' smoke smell in room shower and sink needs repair no water presureair cond. very noisy. tv color very bold could not adjust.',not_happy
id14554,' ive stayed here at least - different times. parking in seattle is expensive and for $-- a night that makes this hotel a must for me!',happy
id14555,' stayed just the night and chose this hotel due to its proximity to soldier field which was around a ----- minute walk. good size room with a huge bathroom and very nicely appointed. we had great views over lake michigan and the park. the tube was a short walk from the hotel and can easily walk to wacker-michigan in -- minutes. friendly staff good location and chic hotel interior.',happy
id14556,' stopped here for the night on our way through indiana. made our reservation about - pm on the marriott mobile site (which works great!). arrived about - pm and the front desk clerk upgraded us to a suite for being marriott rewards members. got up to the room and it was very clean everywhere except behind the nightstands. while i went down to get our things my husband found a half-eaten smelly old hamburger behind one of the nightstands. it looked to have been there awhile. we were both too tired to even complain about it so we just left a note for housekeeping (after my brave husband put it in the trash). everything else was perfect - exactly what i expect from a marriott brand hotel. got a great night sleep and a good breakfast before taking off early the next morning. i will stay here again on my way through.',happy
id14557,' got a good weekend rate for a family at the omni. definitely a - star place. service was great. gifts and cookies for the kids! conveniently located to the ca cable car line and chinatown. would definitely stay there again.',happy
id14558,' our room was ok and comfortable but it was set up like a motel with the entrances outside and we could hear everything outside our room. it sounded like a knock on any door was a knock on our door. they claim a fitness room but when i went looking a found a small locked room empty except for an exercise ball and a water fountain. the smoke detector started beeping (low batteries?) while we slept i called the front desk but they never sent anyone and my husband tore it off the wall and took the batteries out. it sat there on the nightstand for another couple of days! we went to the blue pearl for breakfast and i thought it was good but the service left a lot to be disired there was no refill on the water and our waiter was mia. also the complimentary shampoo smelled like lemon dishwashing detergent and made my hair feel icky. that said the location was nice and we rented bikes to ride to mission beach. taxis into downtown were expensive ($-- before tip) so rent a car if you want to travel very far.',not_happy
id14559,' within walking distance to times square and close to everything. felt safe walking to and from the hotel at any time given the busy street the hotel is located in and yet quiet at night to sleep specially being in a -th floor. will return to this hotel again on my next visit to new york loved it.',happy
id14560,' this property is a terrible value at $--- dollars. it is clearly in need of a refresh. the bathroom shower handle was broken and it was crudely replaced with a phillips screw. he needs fresh caulking new carpeting in some areas and general care. with so many choices around the same area there is no need to stay in this property.',not_happy
id14561,' great location but that is the only good thing that can be said about this hotel. the rooms are so small and inefficiently designed that you cant wait to get out . if you are staying on a high floor allow at least -- minutes to get from your room to the lobby on the slowest elevators this side of a nursing home. they wont let you put any items in the packed minibar. if you remove a single item to put anything personal in the minibar they charge you for the unopened-unused item that you placed on top of the minibar. their defense is that they will provide a refrigerator at an extra cost. unfortunately there isnt enough space in the room for a refrigerator unless you want to climb on top of it to get out of bed.',not_happy
id14562,' within a few blocks of the empire state building. you wouldnt expect to find such a clean quiet and affordable hotel. ive stayed here a few times over the years and it is always a real treat. my favorite perk is the fresh hot coffee that is available in the lobby ----. no it is the spotless floor-to-ceiling glass of the shower surround and the sparkling white tiles. no it is the fluffy white robe!',happy
id14563,' decent hotel in a great location. check-in was quick- although finding your room takes - elevators so its a little confusing. location is withing walking distance to --th street mall and close to many office buildings. fitness center was decent. room service was good as well. i would consider staying here again due to proximity to office.',not_happy
id14564,' we stayed here two nights and have zero regrets about the place. it is very close to the wharf cable cars dining and any place you might want to be. there is no continental breakfast but there is a great diner (pat is) one block east. go up to the roof and enjoy the view. room --- was clean comfortable and quiet. if you get a room on the -rd floor new the soda machine you can solve the noise problem by reaching back and unplugging it. it becomes very quiet at that point. parking was great and included. the only problem i have writing this review is that now it will be harder to find a room there when we return. tourist hint: take the gray lines double decker street car tour. well worth the cost and you might get lucky and have igor the russian tour guide as your host. what a kick. yall enjoy now.',happy
id14565,' stayed at the rodeway inn - convention center. the room was clean and comfortable with a coffee maker fridge and microwave. this establishment was covenient for my purposes of shopping the different areas of the city. the location was was just minutes from all of the places i visited. the price was great and the staff was courteous and i am looking forward to staying there on my next visit.',happy
id14566,' the biggest complaints i read prior to staying here were small rooms and noise. first of all i got the executive king. for a vacation i dont take often it was worth paying a little more in my opinion for a better experience. i saw inside a standard room walking down my hallway and it did indeed look really small but our executive king was perfect. plenty of room large bed lots of space to move around. next the noise. we were on the -th floor facing powell - and yes we still heard the street noises and i suppose if you were on the first floor it would be worse. but come on this is smack dab in the middle of the busiest part of the city - i expected noise. it was nothing i couldnt tolerate and in fact the hustle and bustle is part of the experience of staying in union square. the fan in the room blocked it out enough to have no trouble sleeping. price wise well im not an expert sf traveller but i did research a lot of other hotels and it seems to me they all have pluses and minuses and staying in union square isnt cheap. so it is really what youre looking for. this isnt the most modern upscale place - no fridge in the room a little bit old school in style. but that didnt bother me at all i actually liked the charm of the building and the decor and it was still very clean. the wine hour in the evening featured a guitar player and it was cozy and friendly and nothing snooty. the staff was friendly. the location unbeatable - i parked the car and never used it again and got all around sf. (yes parking is pricey but that is true everywhere and it was easy parking right in the back of the hotel). i would definitely come back.',happy
id14567,' the hotel is well located near the embarcadero and convenient to a lot of sfo sites. the room in which we stayed was very small and cramped. there was barely enough room for our bags on either side of the bed. the staff was extremely friendly and helpful to us.',not_happy
id14568,' the worst part of our experience was the valet. we were told that it was $-- to valet our car! we were handed our valet ticket and a confirmed price of $--. when we checked out the price increased to $-- due to some --% service tax on top of that. this is very misleading. when we got into our vehicle all of the mirrors and seats (both driver and passenger) were significantly changed. again the passenger seat which should not have been occupied had been moved and there was women is hair in the vehicle. to our knowledge there were no women on the valet staff. we decided to look over the car and we discovered that our bumper had been significantly damaged. many deep scratches gouges and missing paint. we notified the valet manager and he pulled out this claim ticket with the outline of a vehicle pointing out that someone had marked scratches on the bumper. we were never showed this ticket prior to leaving the car with valet and we did not sign any such paperwork because it was completely falsified. my bumper did not have any such scratches all over it prior to my arrival at this hotel. for a price of $-- to park my vehicle i would expect the car be returned in better condition then when we left it. this hotel is deceitful and has horrible customer service and a valet department that should be trained and held accountable for their actions instead of lying about damaging a vehicle. i hope that at the very least they pay for the damage they caused to my car.',not_happy
id14569,' this is in a perfect location within walking distance to the park shopping great resturants. a very easy location to stay at. the rooms are so so. nothing fabulous but big enough and everything you need. i would stay here again especially for business',happy
id14570,' i travel frequently and was very disappointed in this hotel. the hotel is badly need of remodeling. i had requested a non-smoking room and when i checked in all they had were smoking rooms.',not_happy
id14571,' great room great service all around a great place. location was perfect. would highly recommend for the business traveler or leisure.',happy
id14572,' when i checked in as a priority club member i was assigned to room ---- on the concierge level. when i got to my room i found the bed linens on the floor. there were dirty food containers in the room. it was obvious the room had not been made up. i returned to the front desk and received an apology. i was then assigned room ---. due to my change in room assignments i was unable to take advantage of the complimentary breakfast for priority club members on the concierge level.. i worked out in the fitness room all was good there except the tv did not work. i called the front desk for repair-no one came when i tried to take a shower the shower hed sprayed water out on th toilet instead of in the tub. i requested repair from the front desk at -:-- pm the repair was not made until -:--. the towels were threadbare with torn hems. needless to say this is not what i expect from holiday inn hotels. as a priority club member i use holiday inn hotels exclusively.',not_happy
id14573,' this is a cool trendy hotel different from your average chain hotel. easy to find and good location to do touristy things. the rooms are very large for a downtown city hotel and the decorations were very unique and fun. i would stay there again. only had one small problem and i think this was more with an individual person. i called a day before check in to ask about parking gararges and the person who i spoke with had no idea or addresses or information about where to park my car she suggested that i google it. so i did and i found a garage but she failed to tell me that the hotel offers valet parking and the fee for the parking. upon check-in the desk attendant informed me of this and i parked my car at the hotel. maybe she was new and didnt have this information. it was a good stay nice place and at the end of the day the parking all worked out.',happy
id14574,' the hotel monaco is a great place. the lobby is spacious and always has an amenity or two to present to guests. the front desk is well-staffed and ive not visited when there arent two staffers behind the desk. the rooms are exactly the type i picture when traveling europe. the monaco seems out of place in denver a step above other hotels in the downtown area. id love to see what their suites are like.',happy
id14575,' we were there --- - ----. considering the location it was easy to overlook the small imperfections. we should have had a pool view but due to the construction we had our doors covered with plastic no light or view. (but the housekeeping insisted on opening it each day.) the beds were awesome! i slept like the dead and cant believe how great they were. they made the bed everyday and there were fresh towels and refills of the soaps if necessary. the coffee was also restocked. i think it was worth the rate...$---.-- for what we got. i have stayed in much nicer hotels in the past but if you are going to san francisco you dont want to see your room. it is super close to the wharf and pier -- and the buses are cheap and convienient.',not_happy
id14576,' what a joke! booked this hotel because we attended the pac -- men is basketball tournament and wanted to be close to the staples center. other than it is close proximity to the staples i have absolutely nothing good to report on this hotel. the hotel is old! the interior is dark. there was loud moroccan music playing all the time in the lobby. the desk person was not personable at all. the pay per parking lot is in behind an alleyway on the backside of the hotel. i felt very unsafe going to the car at night. the room was ridiculous! the carpet was worn out in fact after removing my shoes and heading to the bathroom i stepped on a nail poking up through the carpet tack strip at the bathroom floor transition!. the bath-shower had cracked caulking in the tub to tile on the walls and the floor. there were - old valve handles in the shower that had been removed and hadnt even been capped off in behind the wall they were just sticking through! the existing water hot water handle was in reverse order and to top it off after i got the shower going i found myself standing in a couple of inches water! slow to drain. the towels were on a rack directly over the toilet and yet the toilet had no closed toilet seat. there was a dark narrow closet an armoire with broken handles and a television with only -- basic channels. no espn or anything. i called a aaa travel agent the and asked if they could book me somewhere else. they made reservations for me at the marriott - blocks away for $--.-- a night more. the difference was as stark as day is from night. have i painted a clear enough picture for you?',not_happy
id14577,' the lobby and check in area of the hotel is nice there was a little bit of a typical new york early evening scene when i checked in. the receptionist was very nice. the room was very small it had a king bed a small desk stool-chair and set of drawers with a plasma tv on top. the closet-minibar had been constructed in the actual room it was almost like an ikea closet that went up -.-ft in an - ft celing room. it was a very compact room relative to others in the same price range around the city. the bathroom looked like they through some paint over whatever was beneath it....the tub-shower was fine but a little small too. the thing that stuck out and im not sure why but the electrical socket looked like it was --yrs old. it just didnt look right in a hotel with a modern design theme....it just showed that they boughtt the building which was probably a best western slapped on some paint hired some ikea installers and raised the price of the room by ---%. for the cost of the room the tribeca grand just five blocks south would have been better. if in midtown there are several five star hotels in the same price range with much better accomodations.',not_happy
id14578,' i loved the lobby of this hotel. the rooms were on the smaller side as is typicaly of a city hotel. bathrooms were in good condition & the decor of the common areas were very special. hosted a client event onsite and the food & service were very good. loved the location & was able to walk everywhere. staff was very accommodating & made the visit very good.',happy
id14579,' we visited the hollywood roosevelt in november ---- for five nights.on arrival we were upgraded to a fantastic suite on the --th floor.it was very spacious with two kingsize bedsand a huge bathroom which contained a wet room and a bath.the toiletries were plentiful and of excelent quality. we had a view of hollywood blvdand could see right into the forecourt of manns chinese theatre.we were also very pleased to find that we had a perfect view of the hollywood sign.the hotel was in a brilliant locationtaxi to warner bros studios was $--the tube to universal studios is a minute walk away and whilst on the tube is only a five minute ride.mels diner is a great place to start the day breakfast is well recomended and not too expensive.next door to mels diner is the max factor museum which contains loads of hollywood costumes and make up worn by the stars for example-marilynjoan crawford. we were travelling with our -- year old son who found the outdoor heated pool fantasticand went for a few moonlit dips.i would reccomend this hotel to anyone.the sheer history of the hotel is overwhelming so dont let other reviews put you off.i would love to go back someday.',happy
id14580,' my husband and i were on an anniversary trip to san francisco and had never stayed in this part of town before. i am so glad that we chose the seal rock inn for our stay. we stayed three nights and would have stayed longer if the hotel werent full for the weekend. our room on the first floor was recently renovated and was very large and had a huge tiled bathroom. the room was spotless and tastefully decorated and the bed extremely comfortable. we also appreciated the convenience of the microwave and mini fridg in the room. the staff were very nice and friendly. the inn is in a great location with beautiful parks and fantastic ocean views nearby and lots to see within a short walking distance. the restaurant has great breakfasts very reasonably priced. free parking is a huge plus in san francisco. not a luxury hotel but clean and nice and i highly recommend this inn.',happy
id14581,' we checked in around - am as we pulled up there were cops and fire engines everywhere. parking was $-- but the valet was kind enough to tell me of a garage right around the corner for $-- however it was a little sketchy at -am to be walking a block. rooms were clean breakfast decent(free) staff very friendly. the location is nice just a block from the inner harbor the main issue we had was the night club across the street. i guess we didnt realize it since we checked in so late but on saturday we tried to go to sleep around --pm since we had a -am wake up however we couldnt. the noise is horrible and the police activity at -am is even worse. it made us feel unsafe. if you can deal with that great hotel if not stay somewhere else.',not_happy
id14582,' i was looking forward to staying at this hotel because it was the most expensive and i thought it would be the best but you dont always get what you pay for. a partial ocean view upgrade is not worth the dance club next door pumping bass into your room until - am as well as the view of the garbage-can alley way. the hotel is set --- yards off the ocean so any ocean view is partially blocked by the boardwalk a parking lot and building or so. if i had the opportunity to give joie de vivre another chance i probably wouldnt unless it was in a different location. bring ear plugs and watch for the shower water is changing temperatures poor air circulation and thin walls.',not_happy
id14583,' great customer service and comfy beds. concierge was able to get us a table at hash house immediately we didnt have to wait in a two hour long line! i will be coming back!',happy
id14584,' this is a small client oriented midtown haven on --th street between avenues - and - and within walking of the theaters. the staff provide european style individualized service and demonstrate creative problem solving (e.g. we felt like afternoon tea sandwiches and the front desk figured it out). room was large enough with all comforts (king size bed feather topping internet connection refrig tv etc. free newspaper daily). terrific restaurant run by - star chef! fair rates.',happy
id14585,' ive stayed at the fairmont - times (twice on the club level) and i really like it. ive stayed at - others in chicago (swissotel and the w) and the fairmont is in my optinion the best of the three. the service is excellent the rooms very nice (big and comfortable) and a great location. definitely worth choosing a club level room if you can.',happy
id14586,' i have been to lots of hotels and this one is the worst i have ever seen. i would not advise anyone to come here. very very small bathroom no elevator small staircase doors dont close properly very noisy no security on the windows so anyone could come in tv does not work. good location. thats pretty much the only good thing to say. seriously do not stay here. the good location does not make up for the rest.',not_happy
id14587,' as many have previously stated the rooms are tiny. daily maid service starts very early. that said i give the hotel strong marks for great service - (they gave us a nice room switch and quickly returned a misplaced pillow.) in addition i give them strong marks for location cleanliness decor and workout facilities. through priceline we got a very reasonable room rate.',happy
id14588,' i am writing this review from the hotel room. it is -:--am and i can hear the guests in the room next to me arguing with their child i could hear someone coughing from a room across the hall and i hear the vaccume cleaning in another room. ive been to many hotels before but never experienced this type of disturbance. the beds are so firm and low so its not that comfortable. i tried to take a shower and there was no hot water just luke warm water. customer service is great and everyone here is so friendly and helpful. location is excellent! i did get this room for a great price under $-- per night so i cannot complain too much.',not_happy
id14589,' i had a great time at - columbus on a recent work trip. my room was comfortable and stylish with good amenities and the staff were very friendly and helpful. they did a great job restoring a dowdy old hotel and have really transformed it into a calm beautiful space. i got a fantastic deal on priceline and will definitely be back both for work and for play.',happy
id14590,' excellent hotel good service friendly and close to ball park',happy
id14591,' we stayed here with short notice after a change to our travel plans. we were pleasantly surprised. the rooms are large the wifi free the beds comfortable the airport shuttle brilliant. being an airport hotel it is not somewhere i would stay for longer periods but it did the job very well. we took a local bus to santa monica and back very easily and safely in the evening not much more than -- mins travel time. there is good shopping to spend the waiting time with a great t j maxx only minutes north (also on a local bus).',happy
id14592,' i stayed a the fairmont on a saturday night for three nights having come in from the uk that day. i had a room in the tower with was quite nice with a great bathroom. that is when the trouble started i heard some music on and off from what seemed above me. trying to get to sleep at --pm (i was very jet lagged from the uk) music was booming from above. i went to reception and they explained it was a wedding party on the top floor function room and they always got complaints right down to the --th floor rooms. they said it would stop at --am but i explained for me it was like -am in the morning and we needed to sleep. i could not believe this was happening in a hotel like this. we were not warned at all when we checked in.also the bar downstairs where i was forced to stay until --am was packed with wedding people. my advice is not to stay on a saturday to avoid weddings and the noise if you are staying in the tower. next thing that dawned on me that this is heavily used as a conference centre i found myself at breakfast surrounded by computer guys with name badges talking about server blades. last thing i want on a vaction especially at such at high class hotel. the good things the breakfast buffet was excellent and the tonga room was a fun pleasant surprise and worth visiting even if you are not staying at the hotel.',not_happy
id14593,' my wife and i stayed here for - nights and when we moved in the reception told us it was routine cleaning......well the footpath was dug up by jackhammers all day starting at -am and the gym had workers climbing in and out of the windows as we worked out (we even had to let them in) we complained at the front desk and was told it would be passed on to the manager.....not a word. if we had of been warned we probably would have lived with it.',not_happy
id14594,' an excellent location- across from penn station- a major transportation hub. you can go and see everywhere you want to go in the ny-metro area. it`s not the plaza or the ritz but your paying about---th the price. check in and service was fine and the room was basic and clean and functionable.',happy
id14595,' i want to give special thanks to victor who works the front desk and ron the maintenance guy for accomadating us with the best service weve had in a long time...they are very pleasant young men.',happy
id14596,' to me the marriott marquis is nyc! i love the hustle and bustle of time square being in the heart of the theater broadway district access to subway and of course juniors bakery across the street. one of the great things about the marquis is you in be in all the action one minute and then quiet the next. great work out facility and within walking distance of subway and everything great about new york.',happy
id14597,' i had planned an overnight trip from dallas to san antonio to tour the alamo with my nephew who was in from boston. we arrived at the hotel right at -:--pm - check in time. i was informed that our room was not yet available. when i pointed out that it was -:--pm i was told we have almost --- rooms and they cant all be ready on time by a very unfriendly desk attendant. there was no apology at all for the inconvenience. ok so i decided to go out to the riverwalk to find a bite to eat - left my cell phone number and was told that the room would be ready shortly and i would be contacted. when i returned at -:--pm i was told that the room was still not ready at which point i got on my phone and got a reservation one block away at the contessa hotel. the desk clerk told me that the reservation would be cancelled and that i would receive an email confirmation of the cancellation. no email ever arrived. i went to the valet to get my car out of the garage and could not believe how disorganized and unprofessionally their parking service was. we waited over -- minutes for them to bring the car up - everyone was running around - no one seemed to know what they were doing. the property was old and somewhat dirty the service was appalling and the funny thing is that there are other really nice hotels surrounding the drury (like the contessa) that are priced in line with the drury with more amenities and they were not very busy. i am at a loss as to why the drury seemed to have so much activity. i would recommend that you look at the westin or contessa if you are planning to book a trip on the riverwalk',not_happy
id14598,' front desk very helpful at checkin and advised us on which car service to use in austin for our late night party return time. room was clean and comfy. bathroom needs maintenance- shower head leaking old grout etc. elevator needs cleaning and maintenance seemed very used.',happy
id14599,' hotels in midtown manhattan are outrageously expensive. the travel inn has one of the best rates in midtown plus parking is included. this is incredibly rare in manhattan and saves you a minimum of $-- per day. it is not a luxury hotel but during our stay we found it to be very clean and quiet and the staff to be quite efficient and helpful. im perplexed by all the people complaining about noise in their reviews. this is manhattan. i never go there without good ear plugs. it is a big noisy city. i didnt think the pool would matter much to us but as it turned out it was quite hot while we were there and a late afternoon dip in the pool after hours of walking around the city was heavenly. i think for price free parking and location the travel inn cannot be beat in midtown.',happy
id14600,' my son and i stayed at the hotel -th of july weekend in ----. we took the amtrak down to san diego and then the efficient trolley system which dropped us off right in front of the hotel. the hotel staff was wonderful and they were very accomodating by letting us check in early and upgrading our room. we had a wonderful view of petco park and my son could watch the players at batting practice. the best part is the -th floor skyway that leads directly into the ballpark (and it is for omni guest only!) we had such a great time. pool area is very nice (it is a rooftop pool on the old part of the hotel- i believe it is on the --th floor) the only complaint i have is the staff at the restaurant (mccormick & schmidt) tended to ignore you when you came in and pretty much throughout the meal...but i dont know if the hotel runs the restaurant. no problem because you are in walking distance of restaurants and clubs in the gaslamp quarter. this would also make a great convention hotel because it is directly across the street.',happy
id14601,' we stayed at the library hotel last week and had the best time. the service was amazing and the staff were absolutely wonderful. we were upgraded which was great. the rooms were clean and comfy and all the added extras (cheese and wine breakfasts etc..) were an added delight. the location is really good so close to fifth avenue time square and grand central station. we would definitely go back and stay at the hotel!',happy
id14602,' i stayed at this embassy while on a business trip in december ----. rooms were good service great and location was okay for us. i would come back. the breakfast was better than most embassy suites hotels. also enjoyed the evening reception sitting outside by the fire. the beds were unusually comfortable. slept great the four nights there. the water int the room took forever to get hot each time i used the sink or shower. really the only downer. i did like the layout of the room too. it was a little different floor plan from other embassy suites hotels i have stayed at and it was well maintained and clean.',happy
id14603,' we chose to stay in this hotel due to its proximity to the start-finish line for the ---- sf marathon. it wasnt cheap but was well worth the price since the event was just across the street. parking on the other hand caught us by surprise. using the hotel valet to park your car will add another $-- to your bill or you can go one block down and pay $-- for self-parking. the valet understands that this will probably seem excessive to some people and appropriately informed us of our options-price before leaving the car with him. the front desk check-in process was efficient cordial but lacked any personal touches. it wasnt bad but it probably would have done the hotel credit to make guest feel a bit more welcomed. the room was better than expected. comfortable bed. lcd tv. in a standard -nd floor room facing market street the bedroom was somewhat separated from the bath and entry foyer. although the bay view rooms are more expensive and i usually prefer higher floors the -nd floor overlooking the main street was very nice. although it didnt have a balcony sliding doors opened nicely allowing fresh air and the city atmosphere to enter the room. overall it was a pleasant stay and served its purpose nicely.',happy
id14604,' cannot warn you enough about not staying here. it is terrible. area is extremely rundown and full of hoods. a sign inside the office window about $-- per person for a police call-out fee explains alot! they had completely wrong information about our reservation. we ended up in haggle session over a twin hotel room as they had firstly told us there were none available for the rate we had been given in our reservation only after threating to stay only - night there was suddenly a room available for the - nights that we wanted. this happend to two couples behind us also i know this because as we were waiting inside the elevator in the lobby to take us up to the -rd floor the door suddenly started opening and closing taking us nowhere. apparently it hadnt been going for a while. i pity those who had to drag their luggage up to the -th floor. we were also told there was only one room key so to give it back whenever we went out we didnt. although somehow they still managed to get in to change the towels. the room was decent but not to scratch for what we paid. towels had yellow stains on them. the area is very seedy. definately the wrong end of town.',not_happy
id14605,' booked this hotel through seattlesupersaver website for one night before a cruise. it was great! we got a $--- weekend rate which was lower than any other decent downtown hotel. it was a little further out than most hotels but was not a bad walk even to the pike place market. the hotel was very clean and well-kept and the staff was quite helpful and friendly. the bed was comfy. there is even a washer and drier which we used due to something spilling in our suitcase. there is nothing to eat really close but a nice mall with restaraunts -- or so blocks away. i would recommend this hotel.',happy
id14606,' the rooms were tiny & unfortunately i was there with a large (poor) group so we had four people in a room plus costumes for a cast of --. but of course it is to be expected that real estate is at a premium in nyc & the service was terrific. the breakfast lady cleaning staff front desk without exception were the bomb & i wish i was rich id have tipped everyone as they deserved.',happy
id14607,' the location is great - within walking distance to museums bars restaurants and close to the tunnel (a must!). we just loved how friendly the staff was how clean and spacious our room was with gorgeous views of the hudson river and the tea-coffee time in the a.m. to start your day off and who doesnt like a wine reception to kick-off your evening? we ate in the restaurant and the staff was very informative and helped us to pick the perfect meal :) yum. we had the perfect stay really and i am a frequent visitor to nyc - ink-- best overall hotel ive stayed in yet.',happy
id14608,' just got back from a three night stay at this hotel. the room was spacious quiet and easily accessible. the staff is great! should be able to book for about $--- a nite. this does not include parking which is an additional $-- per day. beware of the free airport shuttle. it is not a problem leaving the hotel to get back to the airport if you try and catch it when you first arrive they sometimes get crowded and will pass you. i arrived at the united airlines arrival area and two shuttles to the hotel passed me because they were full. ended up catching a cab. evidently united is at the end of the run.',happy
id14609,' the rooms were clean and the lobby is one of marriott is newest lounge renovations. overall a very nice place to stay. my only complaint was the old-style air conditioner without a thermostat which kept running all night. however the beds were very comfortable and the bathrooms were very clean. a nice business hotel but like all other courtyards the breakfast is not complimentary. the hotel is also very close to popular restaurants and the dallas downtown and uptown.',happy
id14610,' this hotel is conveniently one and a half blocks east of michigan avenue equally distant from the water tower and the michigan avenue bridge-within an easy walk to millenium park and the art institute. it is a safe and secure place. the staff are accomodating and friendly. the hotel offers a complimentary breakfast-nothing extravagant but plentiful and a variety (oatmeal; waffles; cereals; fruit; hard boiled eggs; various breads to toast; juicescoffees and teas). the rooms were clean and inviting. however i would avoid room ---;--- was fine but we had to be moved out of --- due to poor ventilation (fumes from a restaurant is wood burning oven seemed to have access to this room is air system causing our eyes to burn). other than that a fine stay-nothing fancy but who hangs out in their room in a city like chicago?',happy
id14611,' i would like to see a greatly improved breakfast facility that does not offer limited seating and food selection. your hotel needs a breakfast area that was designed for serving food and beverage and not look and feel like a former room that was converted to a breakfast area... compared to the investment in the front lobby the breakfast area was forgotten unless your objective is to get people out as quickly as possible.',happy
id14612,' this hotel is a great base it is location is at the heart of fishermans wharf so makes it easy to get to places. the concierge is very helpful too. the rooms are a little warn and are basic but they are clean and the beds are comfy. there is also a fridge. i would recommend the hotel based on location however if your a hotel snob and want luxury this hotel isnt for you.',not_happy
id14613,' this was a great choice - it was rather inexpensive for nyc and it was clean comfortable and in a great location. my sister and i stayed here for - nights before christmas - and we were able to walk everywhere - macy is times square rockefeller center etc. the staff suggested we eat close to the hotel as it was not as touristy and therefore cheaper and not as frantic. we had great meals and great drinks at the various establishments close by (a mexian restaurant irish pubs and even an odd karayoke-italian place). everything had a nice neigborhood feel. the only snag was that the parking is valet and they park the cars in a garage several blocks away and we ended up having to wait over an hour for our car. but they offered to credit us one day of parking and apologised many times. overall i would say this is a great find and i will stay there again.',happy
id14614,' quaintboutique hotel. very clean. upscale toiletriescomfortable bed. room was small but very functional. friendly staff. the restaurant was wonderful. very european feel!',happy
id14615,' im a frequent traveler and i stay at a wide range of hotels both in the u.s. and internationally. i always like to qualify my reviews so that other potential travelers know where im coming from. when i travel for business im usually staying at high end chain hotels that is the case with this review. the renaissance harborplace is a decent hotel the rooms are comfortable and roomy and the staff was helpful and cordial. they provided extra feather pillows upon request and the bed-inens were plush. that said at over $--- per night ive come to expect more from a hotel. the room service food was just ok and the fare at the hotel restaurant was equally mediocre. to be honest this hotel felt like a regular marriott that the management polished up a bit rather than a high end establishment top to bottom. ive recently stayed at st. regis loews and four seasons at a similar price point and had a much better impression all around. one thing i neeed to mention is that there is only one elevator bank for the hotel and the place is huge. i was on the opposite corner of the hotel from the elevators (room ----) and it literally took me over three minutes just to walk to my room. if you end up staying here i would recommend asking for a room closer to the elevators.',not_happy
id14616,' all in all the muse was fairly good. location was perfect if your plans include the theater and -th avenue shopping. very close to excellent restaurants and times square. rooms were clean beds were very comfy and no bed bugs were included! our only issue which really is pretty big is that the noise level from more than one source was just too much! the air conditioner- heating unit is loud as h*ll and if you are a light sleeper...forget it. the first night it actually broke down and we had to contact service at -:-- a.m. to get it fixed. room was approaching -- degrees so we had no choice. someone came up immediately and reset it at the actual unit. overall the thing was quite loud every night and it did disturb our sleep. after a long day of walking around we would come back to rest before dinner. there was an incidence of other guests talking very loud out in the hall and it went on for a while we finally had to open the door and shush them! if they had not toned it way down we would have had to call the manager. the last night (saturday) the noise from the street was too much. it went on all night from police cars sirens people screaming and yelling you name it. it made for a long night...can you say exhausted the next day? kept us up every hour on the hour :(',happy
id14617,' two stars are for the pool with pool side lounge sunday pool parties with bands dive-in movies on fri-sat nights. but just stayed here as a guest and the room was pitiful- small old musty tiniest bathroom ever nasty bedspread the worst roll-away ever clunky loud a-c unit. first room was supposed to be premium room with - doubles with patio by the pool so kids could go in and out as i requested at booking. they messed that up and we had a second floor room with one king that did overlook the pool but required running up and down steps all day. wasps kept hanging around the patio (we had the maintenance guy spray). the worst part though was the service. we put - balloons at the poolside table for my daughter is birthday which prompted a lecture from a very stern manager about no outside food at the pool which we were not planning (we did open a tab and the bar and purchased overpriced drinks from them along with the overpriced hotel room). the older more rustic accommodations were forgivable had the service been decent. but it was rare to encounter anyone from the bartender servers or security staff who smiled or went out of their way to make you feel welcome. we had to ask for towels search for a server etc. and the kicker is that they are by no means a bargain.. i regularly stay at the hyatt for less than we paid to stay here and this place has nothing to justify the prices that they charge for a room. perhaps allowing locals to use the facilities (which being a local is great for me) has shifted their focus away from taking care of their hotel guests but i would not recommend this place to visiting friends and family. i do have to say that the young woman who checked us out (which we had to wait in line to do??? hello? -- st century- see electronic check out please) was very nice and even comped our parking. she was the only person we encountered who seemed to get the whole concept of customer service.',not_happy
id14618,' i had reserved a studio and a one bedroom for a friday and saturday night stay. a week before going i changed my reservation to the one bedroom for two nights and the studio for just saturday. when i arrived i only had a studio for friday and no rooms for saturday. when i inquired as to why the woman behind the counter blamed me because i did not prepay. i did not even know this was an option. the woman became very confrontational and humphed and tisked while i just stood there. then she tried to stare me down. i was shocked. when i asked why she was being so short she yelled at me and berated me in front of her colleague and another guest. when i got to my room i immediately wrote three emails to reservations about it. it is now monday afternoon and i have yet to hear anything. do not stay here!',not_happy
id14619,' we stayed here on a family vacation. i booked this hotel because it had been built only a yeat before out stay but we couldnt tell by our experience. check in went well. then we unloaded the luggange onto the cart.... the luggage cart had a broken wheel. i reported it to the front desk and their response to that was they already knew. noone bothered to tell us. complete hassel getting to the room. we attempted to go swimming the pool area was like a steam room and we couldnt breath not to mention the over powering smell of chlorine. the hand rail in the pool area was broken which is a safety hazard. the rooms were decent and we thaught it was cool that the speakers to the tv went into the bathroom but thats about it. after a long day sight seeing wanting nothing more than to get in out room our key didnt work both nights of our stay. when we asked for help on directions or any other assistance. the staff was rude or just told us to use the buisness center. no extra help was offered. if you are going to dallas i strongly suggest that you find another hotel. terriable experience.',not_happy
id14620,' we stayed one night at the hotel as part of a layover on our trip home. the hotel was so close to the bart station it was very convenient. we arrived late (--:-- pm) and had to leave early (-:-- am) the next morning. our room was at the end of a very long and windy hall. the building had an old mouldy smell and our room was tiny. we were promised a king sized bed but got a queen instead. the bathroom had recently been renovated but it looked like a rush-half-done job. if i was going to stay in san francisco id find another place to stay.',not_happy
id14621,' i go to austin several times a quarter for business & always stay here. it is a wonderful hotel with a great staff and excellent location. beds are great - rooms spacious - restaurant excellent. glad we have this option as a place to stay for business. nice to be able to get over to the domain for a quick diversion.',happy
id14622,' i just want everyone to know that i highly recommend this hotel. and this is the -rd time i visit them. i usually patron the kimpton hotel group; --- star hotels and pay a small fortune every time. however the baldwin fits my needs perfectly as the location is amazing and the rooms are clean. for the rate you could not find anything better.',happy
id14623,' so im not understanding the complaints! i took my - yr old daughter on a mommy & me trip for a few days and stayed at the grand hyatt; we loved it! our room was nice with no problems with a-c ect. didnt order room services because we stayed on the river walk and it is tons to chose from. gh is conviently located on the riverwalk just go downstairs and whale! didnt pay for internet at all just ask the concierge desk for the complimentary pass for wifi. also those going to sea world or six flags it is only about a -- min drive from the hotel. get the valet parking it is worth it!',happy
id14624,' this hotel needs an update. smudges on the pillows tear in the bedspread old furniture. clean and great location but there is just no attention to detail here. the front desk staff was not friendly. nice starbucks on-site and great location next to the river. great if you can get a discount rate but if you pay the rack rate youll be disappointed. parking $--',not_happy
id14625,' the lobby of the hotel is no less than spectacular. however the rooms while acceptable have obviously not received the same loving attention as have the public areas of the property. indeed the rooms are bordering on shabby or run-down. moreover the rooms do not have insulated glass windows so street noise is a problem. also there was a large convention at the hotel when we were there but the service was very slow. for example it took several hours to have champaign glasses delivered to our room. in sum this would be an outstanding property if the rooms were spruced up. until then it is overpriced for the quality of its rooms.',not_happy
id14626,' we decided to take a trip to san diego based on a groupon offering. we thought we researched the hotel well enough doing our due diligence with the photos-wyndham website and reputation. the photo in the website is completely misleading as it has been shot at an angle to make it appear to be overlooking a beautiful pool. the pool is actually quite small and is nestled up to a restaurant not the hotel. sadly we didnt read tripadvisor first (those of you who are reading this---be glad you did so you wont have any surprises). as others have stated the hotel is near sea world and is in a more industrial part of town. there are several buildings in the complex making for difficult driving-parking. very difficult parking.... the room was clean (good) but small--so much so that it was difficult to open the bathroom door because the bed was in the way. the telephone in the bedroom was not connected. there was no cord nothing! (this was discovered when i attempted to call another room. naturally my thought at that discovery was omg--what if we had had an emergency in the middle of the night?). but the phone in the livingroom was no better---it did have a cord and was plugged into the wall but had no dialtone. hence---no working phone at all in the room..... the pillows were small lumpy and extremely uncomfortable for sleeping. then as we were leaving the following morning we saw several had been tossed on the floor at the outside door while the room was being made up. not a comforting site or thought--that we had probably been sleeping on pillows that had been on the ground. all in all i would just advise---dont expect too much. you will get a clean room but not a very friendly staff (when asked for an extra blanket they advised we could come to the lobby to get one---no offer of bringing one to us).',not_happy
id14627,' we stayed at the clarion in early may prior to leaving for a cruise. we chose the hotel based on the reviews and it is convenience to the cruise terminal. i would not stay here again. i called on three separate occassions to ensure we had a non-smoking room. each time i was assured our room would be non-smoking. when we arrived we were given a smoking room and told that was the only room available. the next morning in trying to checkout we were overcharged for our room and the transportation shuttle to the cruise terminal. after spending -- minutes with the front desk agent our bill was worked out. there was definitely a language barrier in working through our final charges. we will not be staying at the clarion again.',not_happy
id14628,' old building well kept though. nice staff. the rooms are large kind of like an apartment at least the kind room we got. the living room and bathroom are very nice. the kitchen is off to the side of the living room not noticeable lovely dark granite counter sink small mini fridge. the bedroom was ok the bed wasnt really comfortable and it think it was a queen not a king...or just not that comfortable but ok. this hotel is a short block from the --th street shopping area. yes there are a lot of homeless people walking around some hippies maybe an occasional protest (denver style) but you will see the presence of many officers security guards and police. it is safe enough. it is only about - nice safe blocks to the colorado convention center. however downtown denver seems super far from denver international airport. one severe bad thing is i found a short hair in my reuben i ordered from room service. so i will never stay there again sorry that is unacceptable hairnets people!!! even men should wear hairnets! didnt tell the hotel what could they do? i needed it erased from my memory. actually none of the fine restaurants were that good pretty mediocre. never thought i would be hungry on that trip with so many restaurants nearby.',happy
id14629,' the room is clean and cozy clean shower room i love the food they served on breakfast and the front desk people are nice.',happy
id14630,' we stayed here on a quick anniversary trip because it is right down the street from medival times. we only stayed one night but it was a very nice quiet and comfortable hotel.',happy
id14631,' my husband and i stayed here - nights for the baltimore marathon. we had a fabulous time - the hotel was beautiful new sparkling friendly and a perfect location (for the race and for being city tourists). every staff person we spoke with was friendly and helpful. the place was sparkling. the best was the location next to camden yards. the views and proximity to the ballpark made it a special weekend. it was an easy .- mile walk to the waterfront and just over - mile to little italy. great sidewalks and visibility. we ate at a local outside pub one night (the nest on pratt st) and at sabatino is in little italy the second night. the nest was ok (i love outside dining) and sabatinos was fabulous; great food and service. (the egg plant parmesean was great!) we had a quick running overview of the city and will definitley go back to the city to explore fort mchenry and the waterfront museums etc in more detail .... and the hilton too.',happy
id14632,' great rooms good staff too. visited with family and had interconnecting rooms which was really helpful. we had a hire car and had driven into sf from yosemite - it was a bit difficult to park outside to offload our luggage as youre literally on powell st with the cablecars taxis etc and one way system around the block. no aircon but agree that even in a july heatwave this wasnt necessay - just open the window and room has ceiling fan. didnt visit the restaurant at all as there are so many nearby places that tempt (try cafe bellini on union square for breakfast) but the bar area was really dingy and disappointing.',happy
id14633,' we were in a room at the back of the hotel overlooking numerous air con units. there was no sleep the first night. to be fair the hotel moved us the next moring to a room higher up which did help but id say spend the extra to overlook the lake.also even though the bed was comfortable it is very high off the ground.make sure to do the architecture river cruise.have a drink-meal at the signature room in the john hancock building on the --th floor.',not_happy
id14634,' i have been coming to this hotel for years and have always enjoyed my stay. i cant add anymore to what everyone else has said about the location it is perfect. we take the train down and trolley it over to the hotel within - minutes of arriving. the location is perfect. we checked into a loft room which we were told had recently been renovated. the room upon arrival was beautiful. the fabrics and textured wallpapers were stunning. the bed was amazing. but there was so much more that put us off. the room had indeed but updated and was really hip but it seems they completely forgot to update the bathroom. the bathroom was old and tired. the tub had rust stains coming through around the drain area and there was noticeable mold were the tub met the floor. the tub was really small too. the room had ample electrical plugs which was nice but behind the television on a dresser there was a lot of dust and some trash. it seems like it had not been clean throughly in a while. the other obvious misses were horrible tasting in room coffee only two glasses that were not cleaned over night pages in the hotel book were torn out and haphazardly thrown back in out of order no breakfast room service menu a laundry tag with no bag to put in and the emergency evacuation map was torn off the back of the door and missing. the room had a beautiful large balcony that overlooked the pool and the railroad tracks which was great but there were only two tiny chairs and table provided and one of the chairs had all the webbing broken and my wife almost fell through it. the slat wood railing seemed very precarious and a person could have easily fallen through it. all of these things might seem minor but at $--- a night i expect more. jordan at the front desk was great and helpful but the rest of the staff never acknowledge you and generally could care less about their guest. there are so many new hotels downtown now it will be difficult for me to recommend the gaslamp hilton anymore.',not_happy
id14635,' i booked this hotel several months ago the marriott web site indicated the renovations would be completed by --------. we arrived on -------- the renovations were still ongoing. the staff is very friendly and really try to make the stay enjoyable. the first room we were given was right next to the construction..and you could hear the ongoing construction. i went down and asked for another room. and was given a new room. the renovations for the lobby are completed and it looks wonderful. our room did not have any view but was very nice the shower was wonderful and the bed was comfortable. there is a nice flat screen tv. the location is great we walked most places and used the metro a few times. we arrived on thursday and friday morning there was coffee in the lobby (which was nice because while there are many coffee places near by none are adjacent to the hotel (although it appears a coffee shop is being added). saturday morning i awoke and went down to get coffee and there was not any available. i was told it was only a weekday event. i was told i could go to the restaurant and get coffee which i did. my husband and i each got a cup of coffee....$-.-- (plus tip)! the next day i went down prepared to walk to a nearby coffee shop and there was the coffee in the lobby. i mentioned what i was told the prior day..and was told management decided to offer it on the weekend..which was nice considering we were staying in a hotel were renovations were to have been completed!!! again the location is great the room was nice the staff was friendly but the renovations are far from complete. i did check the hotel for october ---- as we currently planning on another trip to dc. i paid $---.-- per night the marriott web site is listing a night for $---.--!! i do know it that location hotels do go for more than $---.-- so it is worth putting up with a little construction!',not_happy
id14636,' i specifically chose this hotel due to the location to the space needle yet thought it would be wonderful to have a view of the needle from our room. unfortunately by the time we arrived from the airport none of those rooms were available. the room was fine but had no view and the sound of sirens kept us awoke us during the night. it was just myself and my --yo daughter and we felt quite nervous walking in the neighborhood after dark. the free breakfast was just ok (possibly at the end of the morning shift) but it was free. parking was $--.',not_happy
id14637,' i stayed here on a --day business trip where i needed to be close to times square. i found a good rate at this hotel and stayed here for the first time. i was not disappointed. the room was a good size and clean. the location was perfect. it is a little odd that you have to take the elevator to the floor that has the lobby but other than that the hotel was great. i would definitely stay here again.',happy
id14638,' not bad if you can get a good rate -- right in the center of the tourist district... but the hotel -- while beautifully historic is in need of renovation. i was in the main building -- not the tower so the tower may be better -- but rooms in the main building are old old old.. furniture is worn and carpeting stained. really in need of a remodel.. even if it is just new fabrics. side note: im super skeptical of these decline maid service to save the environment programs like they have at this hotel.. particularly when they flood the place with newspapers every morning... if youre trying to conserve resources there is gotta be a better way to do it. that said the staff was helpful and friendly.',not_happy
id14639,' we stayed here on the second half of a - day trip to san diego- tijuana for medical treatment and a few days of relaxation following. spouse is parents stayed in a separte room and a good friend stayed in an ajoining room here with us as well. grounds were beautiful. all of the staff we encountered were sincerely helpful and freindly very accomodating. they do charge $-- per day for parking which seemed high to us but our charge was waived because we had an issue with someone knocking loudly at our door on the second night of our stay sometime after midnight which startled us out of a sound sleep. parents had a little problem with light and noise in their room the first night but were accomodated with a move to a better located room. laundry facilities are available which i really appreciated. there is a nice little gift shop that sells laundry soap etc... as well as all of the normal touristy stuff. my only complaints would be that ther isnt a normal coffee pot in the room they have the type that uses the little pouches to make single servings and they charge for internet $-- per day which i was not willing to pay but would really have liked to have. there is a mini frigde in the rooms but no microwave. nice pool areas. we didnt try the restaurants. would definitely stay there again.',happy
id14640,' we stayed two nights at the drury riverwalk friday may -th and saturday -th. we were booked in suites on the --th floor. the rooms were large and comfortable. balcony overlooked the riverwalk and was very quiet. nice flat panel television in both the living area and bedroom. the room also had a small fridge and microwave. the hotel offers reception at -:--pm that includes food and drink. they issue coupons to use for adult beverages. the food was okay at best and the lines were very long. the bell staff were very helpful and pleasant. the rooms were very clean and well maintained. the major complaint i had was with the front staff. we had wanted to find a store to by club soda she directed us to get our car (valet @ $--.-- per day) and drive many miles to a walmart. turns out that a small package store is right across the street. we also asked where the market square was located (very famous) and she could not tell us. breakfast was included with a --am cut off. we never made it in time.',happy
id14641,' the front desk staff was rude and stuffy. we asked for a room facing north and twice was put facing south. the desk staff proceeded to argue with me and it took a very nice bellman to tell the desk which room to put us in. we chose this hotel for - reasons #- was to view the plane when they were in air (facing north) #- was to soak in the hot tub and watch the planes and #- was to be in the lounge at the top of the radisson. well the spa looked as though it had been in a fierce storm and left abandoned for months and the lounge had been closed according to management for -+ months. none of this was told to me at time of reservation. for the $--- i spent for the first night of my trip i would have had better service at a motel -. at least there they have a spa. the only good thing there was the palmira restautrant. it was great and service superb! do not stay here if you are wanting to use any of the extras like the spa or lounge. and do not expect accommodating staff.',not_happy
id14642,' booked through expedia. stayed for - nights. minor problem with my son is name being on reservation. got a great rate for - rooms. staff was very friendly and the location in union square was perfect. can go just about anywher in san francisco from the front door of the hotel. stayed in older part of hotel but rooms were clean and very well kept. rooms had older architectral syle with chandelier and lots of moldings. bed was very comfortable ( -- here) room service and bar much too pricey. you can get a lot less expensive meals elswhere. max is restaurent next door is excellent for breakfast ( - eggs - sausage - biscuit and juice for $-. get city pass it is bargain at $-- for - days. you can ride any pub transportation including the trollys for - days as many times as you like. love san francisco',happy
id14643,' the single room (bunk really) i was in was on the -th floor but before you get there you have to pass the other floors where a lot of chinese people are staying. or living actually. each floor is a big hall with beds and each bed has wooden walls around it so it is sorta private but also not. those halls resemble slave like conditions i will never forget that view. the -th floor is the same concept but given the concept it is quite nicely done. you still however are only a wooden wall away from your neighbors. on all - sides. there is no roof on your bunk only chicken gauze. it is on a busy street so i went to bed hearing my neighbors snore and woke up to the horns of new york traffic. oh and i skipped the showers you share a shower with about -- bunks so the line was terrible. if you want a cheap stay and experience chinatown this is your place but if you are looking for a hotel: look elsewhere.',not_happy
id14644,' i booked this hotel for - nights for our one year anniversary trip and had been told i would receive an upgrade if available. the hotel was nice had a great location in union square. upon arrival at -:-- i was told our room was not ready and it would be about an hour but they had a spectacular room for us! so that got us excited and we left our bags with the people in the lobby and headed out to get lunch while our room was being cleaned. we came back an hour later and checked in and were told our room was ready at the very end of our check in the front desk person throws in there that our room was a handicapped room and that the bathroom had been slightly altered. no big deal because we didnt wanna wait any longer for another room. we then went up to our room and while it did have the city view that we paid for the bathroom was extremely awkward with a sliding door that did not lock or shut well along with rails everywhere. at first we thought it wasnt too bad until we showered later that night and the different shower head installed for handicapped people barely put out pressure turning showers into a -- minute ordeal. by then my wife had unpacked everything and did not want to pack everything back up and move rooms after our long flight. i booked this room for - nights directly through parc -- so it is not like i booked through priceline and got the bottom of the barrel for a room. while this room might be good for our --th anniversary it was not ideal for our first anniversary which i mentioned to the front desk before check in. i stayed in - other hotels on our west coast trip and got better rooms at every other hotel and i used priceline for a couple of them. i left parc -- very disappointed. sliding bathroom door that doesnt shut well in a hotel room.......just not ideal for a - year anniversary.',happy
id14645,' ive now stayed at this hotel about a half a dozen times. it is very close to phoenix deer valley airport (only about a - minute drive away) and also very close to the big honeywell facility. this is a relatively new hilton garden inn and in every respect it exceeds the brand standards one would expect from a hilton. the staff are pleasant the rooms are clean and large the internet is fast and free and the hotel is nice and quiet - it is well set back from the nearby streets and exactly -- degrees off-axis to the nearby airport runways so you never hear the planes. all in all a very attractive well maintained and pleasant hotel. this is one of the most reliable hilton hotels i have stayed at so far as maintaining hilton brand standards is concerned. i highly recommend it to other business travellers.',happy
id14646,' very clean hotel. the staff is very friendly and helpful. it has a excellent in house resturant also. the location is also very close to many interesting sites.',happy
id14647,' the hotel is beautiful and the rooms are nice but the ac and especially the toilet flushing were so loud that you couldnt sleep. ive stayed there before and it wasnt this bad last time but the inconsistency shouldnt be there. the marble in the lobby doesnt matter when the toilet and ac are keeping you up. that having been said the staff is very very helpful and even let me put my ice packs in thir freezer.',not_happy
id14648,' the hilton garden inn was great it was a wonderful location for our family and we had a wonderful time there. the staff was courteous and i definitely recommend it.',happy
id14649,' this is a hotel that knows how to welcome and take care of its guests. the staff was friendly attentive and helpful throughout our stay. we had a room with a harbor view and it was simply spectacular -- sitting in the room was its own tourist attraction. the room itself was spacious and well appointed and had the usual niceties such as robe slippers upscale bedding etc. another nice touch: free internet access (think of how many hotels in this price range take the occasion to ding you another $----- for internet service). the health club and large pool were also first-rate and again the staff really made a difference. location was good for walking around and boston has to be one of the best cities in the usa for walking. another extra -- at least until mid-september -- is the free outdoor entertainment dockside in the evenings. i am generally wary of hotel restaurants but the rowes wharf sea grille was certainly an exception to my rule. the food was delicious. also -- if you have a few extra minutes (and luggage you can easily schlep) take the water taxi ($--) to logan airport from the hotel. hotel to terminal check-in line took us -- minutes and that included a detour to pick up another passenger at a wharf about -- minutes away. nice view of the waterfront and it beats a crappy taxi through the tunnels.',happy
id14650,' stayed during a long weekend business function and couldnt be nicer. attached to jw marriott & convention center plus we received an event rate that was awesome! never had to go outside; starbucks on the property; yummie restaurants as well. quiet and within walking distance of downtown only - blocks away',happy
id14651,' i have been trying to find something that i did not like about this stay and cannot find one. from the beginning i was able to check in an hour before check-in time and the staff was genuinely friendly. i am not in the whole green movement but it was enjoyable. the rooms were the cleanest i have seen in a long time up to date and comfy. the area surrounding the hotel was beautiful and packed with everything u could want from shops to golf. hotel was located approx -- min away from downtown and all the hassle. i have been searching for a reason to return to the area just to stay at this location. well above the - stars it was given!!!',happy
id14652,' this hotel was awesome! the room was modern and cute the bedding was fantastic and the bathroom was very clean. i didnt want to leave. the bartender suggested a wine-dessert combination which was scrumptious. im new to fancy hotels but a person could get used to this.',happy
id14653,' my wife and i and our -- year old son stayed here for a week and were pleasantly surprised. the hotel staff was very helpful and the daily maid service was just excellent. most of the rooms had more or less of an ocean view and the sound of the waves lulled you to sleep at night. granted the town has its share of characters among them surfers street performers hippies and some homeless but all in all we had a great stay here. rooms were clean bathroom was small. we used the washer and dryer with no problems. location was great - across the street from the beach and at the center of all the action.',happy
id14654,' checking in: woman tried to charge - times the amount and was declined. i then asked how much she was taking. she said over $---- but my stay was ---.-- total. she said she was sorry but the computer told her to charge that amount. upon checking she realized she was wrong. good thing my card declined! she stepped away to take a personal call on her cell from her mom in africa. didnt even excuse herself... just walked away from the counter. the pregnant girl at the counter was on the other phone with a lawyer discussing her child support from the deadbeat dad so loud i could hear. where was the manager?!? the concierge told us the smithsonian was all closed on thanksgiving. he was wrong. we checked on our own. i told the pregnant girl at the counter she wanted to argue with me that she talked to - separate people and she knew what she was talking about. i politely said thank you and we enjoyed our thanksgiving at all of the open smithsonian museums we could squeeze in in one day. the valet almost burned out my car cause he doesnt know how to drive a stick. he ended up just letting us park it and get it out. he clearly wasnt comfortable with a manual transmission. the cleaning lady was so very sweet and incredible. the asian gentleman who was also part of the crew needs to not yell down the hall to his co-worker at -am thinking the floor was vacant. how expensive is a walkie-talkie sheraton?? this place was very convenient clean but needs some real management who can make sure their staff is properly informed and trained.',not_happy
id14655,' the boston harbor hotel was unbelievably charming and had the most outstanding service we have ever experienced. the harbor side hotel room was gorgeous and eloquent with a great view of the harbor. when we first checked in we were able to watch several sail boats right from our room window. it was beautiful. faunal hall was less than a $-.-- cab ride away and the restaurant choices are endless. the old saying you get what you pay for rings true when staying here. you may pay a little more but it is worth it in service style comfort and overall satisfaction. the staff goes beyond to make sure every need is met with complete sophistication and class. we will definately be back for a visit to boston and our hotel of choice is hands down - the boston harbor hotel.',happy
id14656,' we picked this hotel since we were staying one night in seattle and the pricing - location seemed good. turned out to be a great idea. the hotel is very new and in a great location. the view of the space needle from our room was amazing and the walk to pikes place market only took -- minutes. the continental breakfast was actually quite nice and it turns out that hyatt park place has some of the cheapest hotel parking around. one negative is the street noise seemed pretty bad on the night we were there due to a handful of police cars - ambulances driving by....',happy
id14657,' hotel fusion is in a great location close to shopping cable cars and the train station (powell) - the bart. the staff were friendly and the rooms although small were neat clean modern with lovely furniture and pictures. there is a breakfast room that provides a complimentary breakfast which is good but tiny and consists of coffee tea and muffins pretty ordinary and must get there early or theres practically nothing left. there is also a business room that provides free internet too thats great but very uninspiring. the overall experience was good and we would stay there again although we found most of the things we wanted to do were closer to the bay the piers etc. great location if you want to spend your time in san fran shopping. the little italian restaurant opposite was great too the happy hour deals - pizza calamari champayne etc was awesome!',not_happy
id14658,' stayed - nights here to see denver . hotel is easy to find from airport . situated a short walk from downtown where the shops etc are.the hotel is clean comfortable staff are very helpfull . breakfast is free and good.',happy
id14659,' i just returned from a stay at the ocean park inn from friday july -- to today and i cannot wait to go back. in fact i have booked a reservation in december. this is the second time i have stayed at this hotel and i just love it. first of all the hotel overlooks the ocean. you are on the beach. some people have complained about accommodations and service at this hotel and granted it is not the ritz carlton. i found the staff to be hard-working and at times over-worked but friendly. ive also found that if you are nice patient and friendly with people; they are likewise with you. we arrived in san diego on friday around --:-- pm. our room at the ocean park inn was not yet ready as they had --- percent occupancy and had to get the rooms cleaned for check-ins. check-in time is - pm. my boyfriend and i parked our rental car in the opi lot and walked around the beach and went to lunch. when we checked back at -:-- pm our room was ready. i had booked a king partial ocean view room on expedia. this room was facing the pool and beyond that the ocean. basically it was an ocean front room without the ocean-front price!!!! we were thrilled!!!! this hotel is in such a great location that you dont really need a car. unless you are going to seaworld or exploring san diego there is everything within walking distance to the hotel. my boyfriend and i walked so much that our legs and feet are sore!!! across the street is a ralph is grocery store; starbucks; uno restaurant (best pizza in town! great place!); sketchers; long is drug store; jack in the box; wells fargo atm; ----. down the street a bit is rubio is and lasalsa for fresh mexican food taco bell and burger king. next to the hotel is taylor is restaurant (which is good but not great); joe is crab shack (also good); and lots more of everything. for live music try blind melon is (now --- ocean avenue or something like that ) at the pier (two blocks away). they feature different music nightly all of it good. for nightlife information get a free san diego reader magazine. for t-shirt or other beachwear shopping try the beach front shops about - blocks south of the hotel. they have the best prices on sunglasses postcards t-shirts hats swimwear etc. wave is a little pricey; try the unnamed mom and pop shops just past the best western and surfer hotels. the opi also offers a free continental breakfast with cereals fruit bagels sweet rolls a variety of juices and coffee. parking is now $-.-- per night in a secured underground garage. there is a microwave refrigerator in-room safe hair dryer coffee maker iron and ironing board in each room. the beds are comfortable and the rooms are clean. i much prefer opi over the best western blue sea lodge because it is smaller and cleaner and it caters more to families and couples than wild party people. i was very glad to be staying at the opi instead of the surfer hotel blue sea lodge or other adjacent hotels because the beach this past weekend was like spring break. lots of wild noisy drunk ---somethings...but none of them appeared to be staying at ocean park inn. i also much prefer pacific beach to ocean beach. ocean beach is in an older lower-income section of town and i just did not feel safe in that area in general. while pacific beach has its share of homeless people they tend to mind their own business. i felt quite safe walking at any time of the day or night on pacific beach and there always seems to be people walking around regardless of the hour. we will be back...',happy
id14660,' by far this was the nicest hotel experience our family has had! we went to san antonio for a family vacation and the westin la cantera resort ended up being a vacation in and of itself. the westin la cantera resort has the most beautiful panoramic views of the hill country that one could ask for. the scenic views golf courses and the resort itself are stunning. our room was impeccably clean as were all of the resorts amenities. our children absolutely loved the three pools and smores that were served every evening!! the westin la cantera has more to offer children then what we could have expected. the staff at the westin la cantera was extremely courteous accommodating and overall fantastic. we especially want to thank ismael mendoza michaela carney and victor hernandez for accommodating our every need and making our stay a very memorable one! they went over and beyond to make our stay and vacation fantastic. thanks again! we would highly reccommend this resort as top on our list!',happy
id14661,' my wife and i stayed at the sofitel ---------. what a pleasure! from the front desk and concierge staff to the pleasant bartenders at la bourse we had a great time. we were fortunate to stay in a suite and loved the extra room it offered...the bath is now our concept for our future addition at home..and the bed!!! loved the featherbed...best night sleep either of us had in a long time! the hotel surprises you because it doesnt appear to be as frilly as a ritz or four seasons but your impression will change quickly...simple understated european elegance. this will be the only place we will stay in the future when overnighting in philadelphia!',happy
id14662,' this hotel had everything we needed. we only stayed one night but the price was right and the staff was helpful. it is an older property so there was a lot of ambient noise but that was to be expected. be aware that it will cost $-- to park your car even if you self-park.',happy
id14663,' hotel is very close to graceland and is right off the highway. parking lot is fenced in for security as are most of the other hotels in the area. breakfast is weak except for the waffles. free pink limo service provided by marlowe is bbq near graceland which added to the ambiance.',not_happy
id14664,' great location for staying in downtown denver. rtd is right outside of the hotel which makes getting around downtown easy. restaurants and bars are within walking distance of the hotel the rooms are relatively small but typical of a downtown hotel. the room was clean and had plenty of amenities for working in the room such as additional plugs for computers data inputs etc. our view was nothing to write home about with a view of an adjacent office building and alley. since the rtd is right outside of the hotel you start to hear the ding ding ding of the light rail about - a.m. (if not before) hotel looks like it may be on the list for upgrades in the near future. perfect place if you are working downtown or just want to get away for an evening but certainly not a luxury resort!',happy
id14665,' this is a small above-average hotel in a very convenient downtown location. it is not a luxury property but we found the hotel very quiet and pleasant and we would stay there again. the breakfast was served daily (- cold cereals cold hard boiled eggs bagels selection of danish rolls cinnamon rolls oranges apples bananas almond croissants milk oj caf and decaf coffee a selection of teas). february -- they had someone call in sick so the front desk manager was trying to cover the breakfasts on the -nd and -th floors while delivering newspapers and being available at the desk. he did the best that he could. i believe it was only a problem for guests in a hurry to leave who could not wait for him to catch up. the eating areas where food is served are quite small but you can use their trays to take food to identical sitting areas on the other floors so it was not necessary to eat in one is room. one evening the wine reception was in a suite and featured pouring by a particular sonoma winery. however the other evenings the wine and cheese was served in the same two locations where breakfast is served. few guests seemed to find or take advantage of it but the wines were acceptable and the cheeses were very nice. there is tea available in those small lounge areas at all hours. cookies appear late in the evening. the included wi-fi was fast enough for my smart phone. however it is rather annoying to be required to log back in manually every time i wished to use it (even though i set the phone to remember and log in automatically).',happy
id14666,' the location of the chambers hotel and the awesome shower were the best part of our stay here thanksgiving weekend. you know a hotel is a little pretentious when you accidentally pass the entrance. it is smaller than it looks online. the room itself reminded me of a very cool college dorm room. the desk was a glass top over wooden sawhorses. the cool part was that it had a paper roll at one end you could pull over the desk and drawing pencils in a cup on top. i didnt feel the hotel itself had been maintained very well. the wood floors were scratched and not kept up. each floor was supposed to have been done by a different artist. the art underwhelmed me. the carpet in our room was threadbare and the cement floor in the bathroom was cracked with little black flecks of mold at the bottom of the shower tile. the bath products were very nice: bumble and bumble and a special soap which i loved. it is not available commercially - they get it from a local company. the huge shower head has water pressure reminiscent of standing in a waterfall on a tropical island. i took two showers every day! the staff was helpful and attentive - no complaints in that department. on the whole id rather be pleasantly surprised that a place looks better than the website rather than the other way around.',not_happy
id14667,' my family of four (with - teenagers) based our denver stay at this hotel and it was the best experience weve had in a long time. we tend to stay at - or - star hotels and this one beats a lot of others charging a lot more. the staff was extremely friendly even when i called beforehand - very welcoming and offered to point out fun things to do in denver. the room was fantastic - very new and beautifully appointed. the boys loved the flat screen t.v. and my husband and i enjoyed the rooftop jacuzzi and nice view of downtown. the bed was very comfortable. a real bonus was being only a block off the downtown mall. the kids could get out and walk around and shop on their own and we walked over to the museums and state capital..the ballpark is within walking distance as were lots of restaurants. if youre on a budget the hotel breakfast buffet is so extensive you never need to buy breakfast and the dinner hour is a full meal - bread salad entree...the whole works! plus beer or wine for the grownups. take my word for it..this is a quality hotel.',happy
id14668,' exceptionally modern. totally different to anywhere ive stayed before. no reception desk as such upon arrival. computers to self check-in and out. lots of very helpful staff in lobby to assist with this help with bags hold lifts for you etc. was nice touch to get shown around the hotel on arrival. each floor has a galley where the coffee machine water ice fridge microwave and vending machines are. the rooms are small but large enough. the bed moves up and down to switch from bed to sofa. it is very open plan with glass separating bed from bathroom but there is a curtain if you are shy lol! the tv has an ipod dock built in and the free wifi is easy to access. the bed is quite firm but is very comfortable especially after a long day exploring nyc! the room was very clean. breakfast was just coffee-tea and muffins (you pay extra for juice) but with the amount we ate whilst in new york we were never hungry! the location is excellent and i would definitely go back.',happy
id14669,' this has simply been one of my best hotel experiences to date. there is nothing at this hotel that couldnt be comparably found at a different hotel with one exception... the staff was absolutely phenomenal they created a very welcoming atmosphere upon arrival. andrew at the front desk assisted us at check-in. he was very knowledgeable about the surrounding area attractions and hot spots. a+ in my book! the rooms were refreshing and up to date not to mention inexpensive for such a busy weekend in chicago. hotel indigo gold coast will be my preferred accommodations for future weekend excursions to chicago from this day forward.',happy
id14670,' i booked this hotel through a booking site and im not going to lie...the pictures had me worried. it looked like i was staying at grandma is house. needless to say i was pleasantly surprised upon arrival. it is a lot less gaudy than the website shows. we were upgraded to a queen anne suite and it was huge - about the size of a city apartment complete with kitchen. the room was super clean. my only complaints were the super creaky floor and the bathroom mildly creeped me out only because i am a super neat freak when it comes to bathrooms. if you love hotels with old school charm this is the hotel for you! ps: the hallway reminds me of the shinning!',happy
id14671,' my family stayed for - week. the staff was very helpful. the room was clean and the housekeeping staff friendly. there were many restaurants perfect for breakfast or lunch very close by. the metro (subway) was also close by and easy to use. we walked or used the metro a lot since we didnt have a car.',happy
id14672,' ever since my wife and i moved to indianapolis in ---- weve wanted to stay in a train car at the crowne plaza hotel. what you say? the crowne plaza occupies the city is old train station (i love seeing old buildings repurposed and preserved) and as part of that they have a number of guest rooms available in train cars. these are nothing like the sleeping accommodations in the pullman cars of old. theyre very comfortable and quite charming and each room occupies fully half the car and each has a theme based on a movie star who was popular during the heyday of train travel. i had the occasion to stay at the crowne plaza when my company held its annual meeting there and found it to be very pleasant in other ways as well. the food catered into our meetings was quite good in both quality and variety -- several notches up from your standard banquet fare. the service in the bar off the lobby was also excellent despite the throngs of my thirsty colleagues who congregated there after the day is activities. and the staff was uniformly friendly and helpful. finally the crowne plaza is close to several popular downtown venues including lucas oil stadium and conseco fieldhouse. all in all a place worth visiting if you have occasion to be in downtown indy.',happy
id14673,' good location cool hotel very cool rooms! - min walk to times square - min walk to broadway. free wifi free coffee and water all day free filter coffee + muffins between -am - --am',happy
id14674,' thoroughly professional service wonderful rooms with nespresso coffee makers and robes a spectacular gym with a pool climbing wall and basketball court. and staff that was unfailingly helpful from the concierges to the housekeepers. not a fan of the food at elways but i know im probably in the minority.',happy
id14675,' that is the secont time i had been on a omni. first time was in orlando. then in l.a. all was just perfect the bed is great the room. the location is also good. the only small glitch is the shower can have a little more pressure may be was at my room only not bad but can be better. we had the fastest check in i ever had. just perfect.',happy
id14676,' i stayed for - days to attend my company is annual conference being held at the san diego convention centre. the hotel is perfectly located directly adjacent and is just a very short walk from room to conference. it was so convenient to be able to pop back to my room during conference breaks. there was a starbucks conveniently located right before you go downstairs to the conference centre which was a plus. i was so impressed with the luxury of my room for the price. we were on the --st floor in a corner suite with breathtaking panoramic views of the city pool and marina-ocean. the room was newly renovated and was contemporary classy and totally posh. the bed and pillows were heavenly. it was spotlessly clean. the pool area had a nice tropical feeling and a generously sized pool. lots of deck chairs. i only wish i had more time to enjoy it! right out the back side of the hotel was a lovely waterfront walk with access to dozens of great restaurants. out the front of the hotel it was a short walk to the gaslamp district....again i wish i had more time to enjoy the surroundings. front desk staff was very friendly and helpful. i appreciate the hotels service of splitting the room charges when sharing a room with a colleague so that you can pay for your portion with your own credit card and have your own receipt for tax write offs. simple but very helpful and appreciated. my only complaints.....we had some challenges with the wireless connection in our room. and when it was time to leave the baggage storage attendants were slightly hostile and took a long time to retrieve our bags. other than that it was a great place to stay and would totally come again.',happy
id14677,' is a good hotel very clean and is good located.. the service is excelent',happy
id14678,' while i agree with other reviewers that the location is ideal i was disappointed at my recent stay. front desk staff was very unfriendly and not helfpful at all. i am a gold hilton honors member and usually receive two complimentary breakfasts at the urban tavern; complimentary breakfast was a grande beverage and a pastry at starbucks. in the past i have been treated to a nice continental sit-down breakfast in the urban tavern with hot oatmeal and fresh fruit and pastries. my room was in tower - with no view of the city at all; we could barely see the sky from our window. i was given a key to the mini bar but there was no mini bar in the room. when i called customer service the gentleman who answered the phone acted as though i were bothering him. the price would really have to be right in order for me to stay in this hotel again.',not_happy
id14679,' so many odd things happened during our stay that it is hard to explain. the front desk staff is nice enough and they have the ismile and nod response down pat but only when pressed do rooms appear that somehow were a minute ago booked!! on the other hand the front desk manager didnt hesitate a moment to give me his direct cell phone number so i could contact him with any further problems. unfortunately i had to call him at least twice more during my - day stay. one evening the meal in the district restaurant was fantastic! really really good. the next time we dined there the service was non-existent and the restaurant manager was defensive and had a terrible attitude. the gym is fabulous! one of the best around but there is no spa at all and the pool even though advertised as heated is cold and small (although the hot tub is nice). the view from my room was amazing and the bed and bedding were great but i think that housekeeping is the real weak link in this hotel. when i first entered my room there was a used towel and robe hanging on the back of the bathroom door! disgusting. it took several calls to get extra hangers and they were very stingey with their toiletries. the bathroom was great very spacious and the complementary bottled water was a nice touch. but paying for wifi is an insult particularly since you can use computers in their connect lounge for free and the wifi in the club lounge on the --th floor is free. a hotel should be ashamed of itself to nickel and dime a traveler like that especially when they look you in the eye and tell you how much they care about your comfort. the location was very convenient for us next to the convention center. the hotel does not have a complementary airport shuttle which is outrageous since the airport is only about - miles away. the private van costs $-- one way and leaves the hotel every half hour. overall the service was sub-par the gym was great and the lack of value was hard to take.',not_happy
id14680,' i stayed here for - months from the start of january. when i first got there i thought it was a bit secluded but its really not. its less than -- mins into downtown fort worth and there are lots of nice places to eat and drink very nearby. the bed was huge and extremely comfy and the rest of the suite was more than adequate for my needs. the dinners were great and the staff were more than to help out when i needed anything. a big thank you to everyone at the hotel for making my stay so stress free. the biggest compliment i can give is that at no point did i feel like i was in a hotel it felt like home.',happy
id14681,' my husband and i purchased a groupon rate for this hotel and traveled in late january. our room was nice clean and quiet and the staff was exceptional. the view from our room wasnt exceptional as we faced the courthouse but we were within close walking distance of everything. the pool was undergoing renovation so we didnt have an opportunity to try it out. we only ate one meal at the hotel breakfast but it was very good. i would definitely stay there again.',happy
id14682,' the front desk attendant and manager (harvey and david) went out of their way while i dealt with travel agent miscommunications. the situation was quite upsetting and difficult to deal with as i am traveling alone. harvey helped me through the situation and ensured that the problem was resolved as well as going above and beyond. i fully recommend anyone staying at this hotel.',happy
id14683,' i had stayed at the casablanca many years ago and remembered it fondly (going down to grab a hotdog from a street cart with a raincoat over my pajamas when i was struck by hunger at midnight due to a traveling induced missed dinner). it is even better now. large comfortable rooms well laid out and designed with everything a traveler wants - plush beds spotlessly clean room with unobtrusive housekeepers spacious bathroom with tons of shelving good shower wonderful toiletries good reading lights good temperature control - and best of all wonderful service from motivated hotel staff. rick is cafe with the ample breakfasts and evening cheese and wine has been mentioned before by others. john the general manager was constantly on site and the attitude of the staff clearly is a reflection of the owner of the chain and people he has selected to manage his - hotels. john told us that the owner rose from the ranks starting as a bellman ultimately owning his four hotels in nyc (all of them in the top six of tripadvisors nyc ratings). john himself also started as a bellman another manager as a housekeeper. they select their employees based on the person having the intangible quality of wanting to do what is best for the guests. we would return from the hot muggy dirty streets of ny in the summer and sigh with relief as we slipped into the calm atmosphere of the casablanca. things arent perfect (at night we could still hear some street noise from our third floor room across from a loading dock despite the excellent sound insulation but that is nyc...) but it is as near perfect as one is going to find in ny. we always slept well. we were there for my daughter is graduation from medical school (otherwise we would only travel to nyc in the fall or spring when the weather is better) and tom who use to spend a month every year in nyc said the casablanca was a wonderful hotel in the middle of a manic neighborhood.',happy
id14684,' checked in late evening room was clean and nice loved the toiletries. no continental breakfast (and couldnt find those cookies either...) so ate a $$$ breakfast in the lynchburg lounge. never needed any services so cant comment on that.',not_happy
id14685,' noisy. no individual control of room temperature. no bathmats. $--.-- per day to park the car. extremely slow elevator service. the staff was nice and the hotel was convenient but not worth the money.',not_happy
id14686,' as others have said this really is a gem of a hotel. this rates as one of the best city centre hotels i have stayed at and i have stayed at lots. it’s clean funky and has the best beds ever. no bar-restaurant (small coffee shop) but close to lots of good bars and restaurants. the area was safe to walk around day and night. location a bit out from the centre but you can take a $- tram-shuttle ride or a gentle ----- min walk. loved seattle and would not hesitate to book this hotel again on a future visit.',happy
id14687,' weve been around the world and stayed in various hotels but this is for sure one of the top -. great location extremly clean and awesome service! the lobby is fantastic and also the breakfast menu. well done guys! thanks :-)',happy
id14688,' we stayed at the maxwell hotel in seattle for two nights at the end of september. all the hotel staff is friendly and helpful with any information one asks for. hotel is decor and the amenities are excellent (pineapple cupcakes it the reception area also coffee). rates are very reasonable. rooms are good size comfortable and noise-free. hotel is a little removed from the city center but its easy to get to and the space needle is walking distance away. there are a few decent places to eat near the hotel nothing fancy though. overall its a very good value for money.',happy
id14689,' boutique hotel is a great price in a very convenient location. rooms-lobby-restaurant very sweet nice atmosphere. continental breakfast was included and big...good coffee too. room was small but very clean and quiet bathroom seemed new. pillows were not great. service wasnt very good....booked and prepaid for - nights but they thought we were only staying one ....and called our room at --pm that night to tell us we should have checked out already. had to go down to front desk and provide proof of payment booking details etc. it was one lady in particular and she was not very helpful. would definitely stay here again just really double check they have your details correct.',happy
id14690,' arrived the day after sandy for scheduled business trip. wasnt sure what to expect given the chaos and difficulty of getting into nyc. the moment i walked into the library i felt calm and comfortable. the staff members were polite friendly and efficient. my room - journalism - was lovely and comfortable. the reading room was delightful - you could make a light evening meal from the wine and cheese buffet and the atmosphere was very restful. breakfast the next morning was a well-stocked continental. i ventured up to the top floor bar - it was packed and very lively. the madison and vine restuarant provided a very nice evening meal the next night. of course the location is excellent - you can walk to anywhere in midtown easily. and..i got a good night is sleep a rare thing in a hotel so central. i will definitely return.',happy
id14691,' our recent - night stay at this hotel was not too fun. first of all when calling the hotel we were told that the conference rate for the conference we were attending was not available. ( which we later found out was not true. it was before the deadline and then the deadline was extended. since we prepaid we couldnt get a refund. ) then when we checked in the clerk could not find our reservation because they used my middle name to list the reservation. our room was big. that was the only good thing about it. we had two tiny bathrooms with showers that were even tinier ( -- inches wide..i measured. the shower curtain didnt reach the bottom so the floor and bath mat were soaked we had a view iof brick wall. it was really hot in boston and the air conditioning was very cold but didnt remove any humidity so the room was cold and clammy. the public rooms were nice. however the conference breakout rooms were up two floors from the mezannine and there werent enough elevators for our size group and some of the elevators were weird a nd bouncy. the hotel was in a good location with lots of good restaurants around.',not_happy
id14692,' this hotel is in desperate need of renovation. stayed here the night before a flight and am a marriot silver elite customer. horrible customer service at check-in. had requested a king and when it wasnt available would only be given an upgraded room with a king at an additional charge. totally unnecessary for the addl charge especially as often as we stay at a marriott. the room itself was on the top floor and was supposedly an upgrade but was very dingy. carpets need to be replaced - had a musty odor. bathrooms are old and very outdated. would not stay here again. will try the westin next time on the same street. went there for dinner at the daily grill.',not_happy
id14693,' have stayed here twice in last - years in the same suite each time. older historic building is impeccably maintained well-furnished. waliking distance from great dining on lassiter or short cab to other great dining areas. all of that is good but the service is phenomenal. young energetic and well-trained staff were helpful from the start- when they allowed us to personally check - other rooms due to a concern about construction noise (we ended up kjeeping the original room and were not disappointed)-- and throughout the stay. concierge carolyn knew the fine points of every restaraunt i asked her about. doormen and shuttle car staff were very helpful arranging the free transportation to cherry creek (not particularly close either). all were true professionals. smallish workout room but not crowded and very good equipment. worth it just if you are a building buff; but has much more to offer. would not hesitate to stay again.',happy
id14694,' have stayed at this hotel twice with business and found it to be excellent. front staff are all very friendly and willing to help. rooms are tastefully decorated and extremely comfortable with ample space. all rooms contain an office desk and hook up for internet access wireless access is chargeable at $-.-- for -- hours i think this should be provided for free considering the cost of staying at the hotel. all food served within the hotel is delicious buffet breakfast is one of the best ive ever had plenty of choice and something to suit everyone. hotel also has a nice little coffee shop serving starbucks coffee. hotel has a small gym pool and sauna which is nice to relax in. the surrounding area of the hotel has quite a wide variety of shops and restaurants. i was also told that there are some great jogging routes in the area. the hotel itself is approx -- mins drive to austin city centre.',happy
id14695,' had a great stay at the us grant. the front dest was very nice and helpful. room is clean and roomy. across the street from horton plaza.',happy
id14696,' like most my partner and i researched several different accommodation options but chose hotel st james as all of the reviews seemed good and the price was ok. we booked a standard double room. when we arrived in nyc finding the hotel was really easy and only a couple of minutes walk off times square. when we arrived at the hotel i have to be honest and say that i was slightly disappointed i had an image in my head that just wasnt this hotel! the staff very friendly but the outlook and general feel of the hotel was very dated. the room was very small i think one of the few which havent been updated yet and from the floor plan i think it was one of the smallest on our floor but to be fair was also one of the cheapest available. the mattress was hard the radiator extremely noisy (hisses when it is on although when i went it was extremely cold so i was glad for the heat but the noise kept us awake at night) unfortunately i wasnt one of the lucky few with a view of the street so the room had a window facing the centre of the hotel which was just brick walls and windows in a square the blinds up the window didnt quite fit and there were no drawers-curtains so i was slightly paranoid when getting changed because people could see straight into the room. the room did feel generally quite dark as didnt get any sunlight. there was also an obvious smell of cigarettes at times where other guests clearly didnt take any notice of the no smoking policy and when we looked out our window the previous guests in our room had also been one of these customers as the cigarette butts outside the window hadnt been removed! having said this the room itself and the bathroom was very clean the room was cleaned everyday with fresh towels and the rubbish was taken if it was put into the bin i noticed on a previous review that the rubbish wasnt taken off the side. there is also free wireless throughout the hotel. the hotel walls are pretty thin and noisy guests did keep my husband awake for a few nights but not sure if its fair to blame this on the hotel or not whilst it didnt really bother us too much people with children may find this irritating. summarising everything i dont think i would stay in one of the standard double rooms again as these really are very basic but i would stay in a larger king size-queen one. staff were friendly and helpful the location is perfect and whilst the outlook of the hotel is dated the rooms are clean this is as previously said a budget hotel so just dont have expectations too high or you may be disappointed and remember you get what you pay for!',not_happy
id14697,' just returned from my first trip to the new yorker and was pleasantly surprised by the size of the room. amazing views from the --rd floor and the most comfortable beds i have ever slept in before. location is perfect with everything in walking distance. a nice friendly and relaxed atmosphere at the hotel. dined several times at the tick tock diner for convenience after very busy days sightseeing and the food and atmosphere both very good. however my stay was spoilt by a constant humming noise in the room all night long. this really did disturb my sleep as there was no escaping it. as it was only a short stay i tried to make the best of it and purchased some ear plugs to ease the problem but after my second night decided to mention this problem at reception. the first person i spoke to appeared to know straightaway which room i was staying in as other guests had made the same complaint and suggested the noise was coming from the elevator. i was really unhappy at this because when booking the hotel i specifically requested a room away from the elevator as i had encountered this same problem whilst staying at another hotel. i was further disappointed when speaking with a manager who contradicted what i had just been told by the other member of staff by saying they had never had a complaint about any noise from my room. i think someone wasnt being completely honest here. this was confirmed further whilst i was waiting to check out when i overheard a guest who had just arrived complaining of a humming sound coming from her room and that she thought it was coming from the elevator. i was so tempted to ask her which room she was in! despite all that if i could be guaranteed ---% that i would have a room free from the constant humming sound i would love to return to the new yorker in the future.',not_happy
id14698,' just came back from nyc. went for weekend with a friend (in her -- is) and my boyfriend (both in our early -- is). it was our -th time in the big apple. drove there and parked the car at a parking lot in the same block of the hotel metro. we stayed for - nights in the hotel family suite. great staff friendly. room is a double room with one shared bathroom. one room is smaller with a door for more privacy nice queen size bed and tv - windows small desk. second room is a very large one with - double beds tv with a small table and nice cozy chair in a corner one window. everything was very clean. the bathroom is decent size well equipped but bath is old and not emptying very fast....that is the only thing we did not like. wireless internet working great. the breakfast is included very yummy and runs until --ham wich is great for people who do not like to get up too early. the roof terrace is real nice with amazing view of the empire state building great place to relax after a long day walking around nyc. even if you are in the middle of manhattan the rooms are fairly quiet(you can hear once in a while a louder street noise but nothing to wake you up from your sleep). the - of us would definitely go back price is worth it (we paid total of ---$ for - nights taxes inc. (saturday and sunday)plus --$ for parking for --hours.) you could sleep comfortably - people or even - couples if you dont mind sharing one bathroom and if the hotel rules let you do that...not sure. i am glad we stayed there it is a great choice for people who do not mind a little less luxury and a little more room. pictures from hotel website can be trusted.',happy
id14699,' i chose the horton grand hotel for a --day navy reunion because of its charm and location. after a few issues with our bookings the reunion was great. the staff is fantastic ~ from justin paula and greg who are so friendly and accommodating to sandy and her staff at the cheese shop to the housekeeping staff who were pleasant helpful and professional. the rooms are a good size and i love all the décor in the rooms and throughout the hotel. great location – convenient to all of downtown.',happy
id14700,' after reading the raving reviews on this site i may have set my expectations too high. staying for business i got a room on the -nd floor right by the elevators which (a) was noisy hearing children & others making noise while waiting for the elevator & (b) didnt have the spacious bathroom which many others wrote about on the site [regular showerhead in a small bathtub in a small bathroom - no separate shower]. in all my corporate stays with spg ive always gotten nice rooms but this one felt like it could have been the worst room in the hotel. on the plus side parking was free as they had a large parking area and the domains restaurants were walking distance away. since the hotel is away from downtown the exterior area is quiet at night (even if the hallways were not).',not_happy
id14701,' this hotel is brilliant value for money considering most of the other hotels featured in the top ten were much more expensive to stay in. the room was immaculate the staff were friendly and the food in the restaurant was delicious. there is free internet access in the lobby on state-of-the-art apple macs and you get a free paper each weekday morning. rooms are regularly cleaned with turndown service and daily chocolates and weather updates left in your room. brilliant! the hotel itself is very close to the action being only five minutes from times square; although the road it is in isnt too picturesque being shared with a bus depot and a few soho-style magazine and video shops. however it is also next door to the sky rooms bar which is free entry and has an excellent view over the ny skyline if you dont mind paying extra for your drinks. i would definitely recommend this hotel.',happy
id14702,' six nights of perfection while staying at the trump soho. from the unlimited bottles of complimentary fiji water and other standard amenities to the delicious chocolates at bedside each night to the gracious intelligent and willingness-to-help attitude of the staff delicious food in their restaurants our stay couldnt have been lovelier and more comfortable. this last stay was our fourth visit since the hotel opened. we cant wait to return!',happy
id14703,' after many attempts to stay at the marine memorial we finally had the pleasure. i cannot say enough wonderful things about the hotel and staff. the full american style buffet breakfast was delicious and filling. an added bonus was the unlimited supply of fresh squeezed orange juice. the highlight was hour on the --th floor while listening to live piano music and he is extremely talented. our four year old daughter did a dance performance while he played the theme to lion king. we brought our dog and the staff could not have been more helpful providing a food bowl and offered a bed. we are already planning our next trip. fyi plan in advance it is a very popular hotel...and now i know why.',happy
id14704,' this a great hotel. yes it is smaller in scale than other hotels but it makes up for that in funkiness charm and excellent service. the staff is very congenial pays attention to detail and is quick to fix things that are not up to their usual high standards. i would recommend this hotel to everyone wanting to visit san francisco and be near union square.',happy
id14705,' this is a great hotel to stay in .location great .just a block away from macys. the tic toc diner is attached to hotel. we got vouchers for contintenal breakfast .there is also a restraunt in hotel we did not use it.our room was upgraded for us at no extra cost [it should have been -- dollers extra a night].the rooms are not overly big but for the lenght of time you will spend in it what matter. we went to see mary poppins i would reccomend it i went to see the x mas show two years ago in radio city i would definetly reccomend anyone to go to see this show it is brilliant.there is safe deposit boxes at reception at no extra cost. all the staff were very friendly. we booked tickets for a show from hotel and we really paid over the top for them so you might be better off booking from the theatre. over all we had a great stay at this hotel and will b back',happy
id14706,' we visit our daughters in dallas every christmas because they do not have enough room and allows us to not choose between them. each time we stay multiple nights. i love the way they decorate at christmas. this hotel is a great location. we can easily drive to our dining favorites and there is wonderful shopping areas nearby. booking a room on their site is easy and we have found the rates are pretty good. become a member of their by request club and you will walk in to find refreshments of your choice. weve had no problems so i cannot write about the management. next christmas well be there again unless their rates become too high.',happy
id14707,' the wife and i decided on a long weekend in philadelphia since both of us have never traveled there. i had two free nights from marriott to use before the end of the year so we decided to book a room at the downtown courtyard which is easy walking distance to the tourist sites downtown. we arrived and i asked for a room on a high floor and we were given a room on the top floor kingsize bed. the receptionist was very friendly and helpful the room was very nice we had a nice view of city hall. the doormen were also friendly and helpful in getting a taxi for us. the only issue we had was that the first morning we ate breakfast in the hotel it was a buffet style of breakfast lots of choices and the food was very good what i didnt like was it cost us -- dollars for the two of us. the next morning we ate out at the midtown diner the total bill came to -- dollars big difference. other then that i would stay at the courtyard again.',happy
id14708,' stayed at the westin boston waterfront recently for a company conference. very good and extensive conference facilities. rooms pretty standard but spacious and comfortable. nice gym and pool facilities. great location. convenient to city center and also easy access to airport.',happy
id14709,' ive stayed at the phoenix numerous times over the past -- years. it is not fancy by any means but it is an interesting place clean really nice staff not too far from public transport. lots of good restaurants nearby (lers ros has some of the best thai food ever). dont be alarmed by the crazy people and drunks in the tenderloin--they are loud but pretty harmless.',happy
id14710,' the bart station (montgomery) was fairly close. we had only to walk one long block. the staff at the front desk were friendly. our room was on the second floor (---) facing the street. i thought the room was quiet. i could hear no other guests or toilets flushing. you can hear the street noise but it is fairly muted. we arrived on a saturday and stayed only one night so it was a sunday morning when we awoke thus no construction noise. however looking out the window i could see a nearby building that is completely scaffolded so i assume there is construction during the week. there is a wine reception with limitless wine for an hour in the evening. i sat in the lobby by the fireplace. i met a woman there who travels to sf frequently and always stays at the galleria. she says she always requests a courtyard room (rather than one on the street) because of the construction noise but she loves the hotel and has been coming here for years. (the courtyard has no view. youre just looking onto the interior of the building.) the room itself was smallish but not as small as i have seen in europe or new york city. it was very clean and everything seemed new. there was free wifi and there was an outlet carousel on the desk with six outlets available for your electronics. we had a king bed which was bigger than the queen we have at home but not a california king. it was double sheeted and the pillows were good. one was squishy enough to make flat which i like. no pillow top. it was too firm for maximum comfort in my opinion but i slept well on it. there was a flat screen (-- ?) tv in the room with some hd channels. the room also sports a refrigerator a microwave and a keurig coffee maker with three portion packs. the coffee is free but if you use a tea bag you have to pay $-. however they do have free coffee and tea in the lobby in the mornings. my one complaint is that we came in from dinner so cold that i asked for some hot tea from the young man at the desk. after about -- minutes i called to see where it was and it was obvious he had forgotten. i cancelled it being no longer in the mood. all in all we were very satisfied with our choice of hotel for one night in san francisco.',happy
id14711,' this hotel i would recommend to anyone. the staff are friendy; the ambience is nice; the rooms are spacious clean and well taken care off. you are only -- - -- minutes from downtown which is pretty close. highly recommended.',happy
id14712,' all i am going to say about this hotel is that it is located in a great area in downtown it is a great hotel with an exceptional staff. anything we needed they immediately brought up to our room with a smile and they were just so friendly and accommodating that our trip was extremely pleasant.',happy
id14713,' we were here on a weekend and found the location & price perfect !! we parked our car and walked it was near --th st mall light rail & attractions. breakfast was very good. front desk staff was friendly and informative. we would stay here again !!',happy
id14714,' we stayed in this hotel for - nights. quite clean and comfortable but no breakfast provided. there is a coffee shop nearby the hotel which the owner is chinese. we like the breakfast there and went to the same shop continuous for - days.it is a bit far from the cable car station quite tiring to walk back.',not_happy
id14715,' this hotel is quite lovely located within walking distance of everything in downtown seattle. it was an old men is club so it is a little dark with lots of wood and a beautiful fireplace in the lobby. the hotel bar is open to the lobby fireplace seating area and it offers a pool table that our group really enjoyed. stay on the --th floor where you have a beautiful balcony surround. the views are fantastic and sitting on the balcony on a sunny day is wonderful. the hotel staff members were courteous and helpful with all of our requests. our car was delivered promptly and bell service and housekeeping were always gracious and prompt. breakfasts at the hotel restaurant were excellent! be sure to try the homemade pastry of the day and the warm chocolate chip cookies offered at check in were delicious. we enjoyed our stay for a family wedding and would definitely return. two notes: beware if you are booking a block of rooms. this is a small hotel and room blocks run out quickly. we were not informed of our block filling up and thus did not have the opportunity to add the number of rooms we actually needed. many of our guests had to pay a higher rate for their rooms or stay at another hotel down the block. also keep in mind that overnight parking in the hotel lot is very expensive.',happy
id14716,' i spent a week at this hotel with young children. the staff is friendly and seems to genuinely work well together; from housekeeping to front desk the staff is friendly and knowledgeable. also breakfast at -:-- a.m. was plentiful and the continental breakfast included jimmy dean biscuits and boiled eggs which was perfect for me. the hot tub and pool were well-maintained and the towels were always supplied. i cant say enough good things about this hotel. i really love it. this hotel was clean the sheets were comparable to those one would have at home the complimentary computers and printer were helpful and the little market was a wonderful plus. the shuttle service was dependable and a huge factor for myself; plus those using the shuttle received a card from the driver so that we could call and ask for the shuttle. the rooms were spacious and there were no odors in the rooms from carpet dyes. this hotel is my first and only choice in san antonio. also this hotel was very quiet; i did not hear people in the rooms next door.',happy
id14717,' not to be confused with holiday inn express across the street so it is in a good local the price was right but they dont know how to clean a room. carpeted floor had trash still on it and bathroom floor (well let is just say we knew they didnt clean it)! it didnt get any better on the second day either. convenient location - - block from fisherman is wharf about - blocks from cable cars and - blocks from ghiradelli. parking fees added for hotel guests added to your room charge. though you can leave your car in the garage or lot up to - p.m. of the following day. our check-in girl was new and english was very difficult for her. but she tried hard and was really friendly. room was on the third floor (---) definitely away from the traffic in the back of the property. we did have time to stop by the bar for a drink prior to dinner. the bartender was outgoing friendly and very helpful on restaurant suggestions and directions. really nothing more to say other than eewww on cleanliness -- it was definitely a substandard holiday inn.',not_happy
id14718,' this was a mystery hotel on hotwire and we thought that we made out when we got it. if you dont take the right airline you end up at the other terminal and have to take the shuttle. when we got to the front desk everyone was in business attire and we felt like bumpkins that had just come in on a hay wagon. we got to our room which was spacious clean and well furnished. a bottle of wine greeted us on the counter which i thought was a nice touch until i saw the $-- price tag on it. water was $--bottle. youre given a key for the goodie cabinet but there is also a seal and if you break it there is a charge for that too. we had a week is worth of laundry that we needed to do so my wife called and they said that there was a chart in the closet and they would pick it up. $-.-- for one pair of shorts! now truth be told youd have to pay me a lot more to touch somebody is nasty shorts but throw in some shirts and socks and youre talking real money. we stuffed them back into the bag and bought new ones. they advertise that you can come and go to the terminal easily. i beg to differ. first they have to call a detroit police officer to come down and sign you in. that can be up to --- an hour. then you have to go through tsa where you are checked more extensively than any other airport. then you can go and get a meal where you are served with a fork and knife that you can take on the plane if you so chose. and this is every time. the next morning we went to take a cab to the henry ford museum. our driver never heard of it drove all over and dropped us --- mile from the entrance. not the hotel is fault just more fun. i rented a car and it is a -- min. drive. youre given a $- voucher if they dont change the sheets. we got two. went for breakfast. $- for a cup of coffee. $-- for a couple of eggs. i got the croissants and left a $- tip. the computer which is gratis at the other two hotels where we stayed is $---hr and $-.-- a page to print. i think the reason that this hotel is rooms appear on the super saver rates is that if someone paid the full price and had to put up with the constant take off noise theyd demand another. even worse is that the ford museum has packages that include hotel and admission for cheaper than this room alone.',not_happy
id14719,' the hotel was nice had a nice sized room and was in a great location but i wouldnt stay there again. they wanted to charge $-- per computer for internet access. my husband and i both brought our laptops but ended up sharing mine because it simply wasnt worth $-- per day for us to both have a connection. we were there for - nights and i just couldnt justify paying $--- for internet access. the fitness center would have been another $-- per day but since the hotel is so close to central park it is better to go on a nice run there. definitely check your credit card statement (in addition to checking your room check-out statement) for miscellaneous charges. we like several other reviewers were charged for a $-.-- drink from our mini-bar that we did not drink. the hilton did reverse this charge for us but i wonder how many people dont notice and get ripped off. the food and drinks are ridiculously expensive when you consider how many restaurants and carts are close by. my husband paid $--.-- for a burger with fries (plus a $-.-- service charge which does not include gratuity) simply because we were too tired to go anywhere. mccormick & schmicks has a great happy hour ($-.-- burger from --- and ---- pm) and is only about a block away. finally on saturday night we waited about -- minutes for an elevator to take us to the ground floor. we eventually packed like sardines into an elevator that was going up just to reserve our spot when it eventually went back down. so plan ahead if you want to leave the hotel at around dinner time on saturday night! on a positive note we had a complicated reservation in that it was booked as - nights and then another - nights... and they allowed us to stay in the same room all - nights. even though the first - nights were supposed to be in a queen bed and the last - nights in a king bed they let us have the king bed all - nights. the check-in and check-out people were very friendly. if you can avoid eye contact with the hilton is transportation guy try to walk to the corner and get your own taxi. i see no reason to tip the hilton guy for hailing a taxi that was already waiting outside of the lobby. but he does come right at you and grab your bags when he sees that you have just checked out. the best part of the location was the cart at --rd and -th [-]. ive never had that type of food before but i would go back to nyc just to have it again. you have to go from -:--pm to -am or it is a different vendor.',not_happy
id14720,' this is a beautiful property used hotwire and stayed for less than --- nice location in san jose. easy to get everywhere in town. big fitness center for a hotel a little dated but very well kept wifi works well free parking good coffee in the lobby i will stay here again also thinking of hosting our national sales meeting here',happy
id14721,' let me start by saying this...do not stay here if at all possible. i am a frequent nyc traveler and thought id give the roosevelt a try given the outstanding location and value as we were traveling with children. the pictures on-line are not accurate. the rooms are small (even though we had booked the superior-deluxe room we were placed in the cozy-cozy room). after they claimed they had no other roons available and agreed to credit our rate by $-- i escalated the issue and another room suddenly became available. the woman who initially checked us in was rude abrupt and never made eye contact. we found the rest of the staff to be much the same. the bathrooms in these hotel rooms are exactly like a bathroom you would find in a small shared hospital room. old dirty flourescent lights dingy shower curtain....an absolutely horrible experience. we had a tub issue (draining) on one evening and when i called down to guest services - no one answered the phone! i then called housekeeping...still no answer. the safe in the room did not work the staff was generally rude and disinterested there was no temprature control in the room no in room movies some lamps were broken and did not work. every day i calmly approached the front desk asking to speak to a manager regarding our concerns and each day he was not available. the elevators do not work correctly sometimes skipping entire floors and the vending rooms on each floor smelled like urine (we were on --). although the hotel would have masses of people checking in and out there were only a handful of people at the front desk to manage the flow. the rooms smelled and looked old and dirty the window units were loud and the space in a superior room was tiny. avoid this hotel at all costs if you are traveling with children as there are no support services and no in room movies. it is truly a disappointing experience.',not_happy
id14722,' this hotel needs some serious updating! the lobby area was very nice extremely warm (dont know if air condition was working or not) but the rooms are horrible! the first room we were given looked as if no one had been in it in years...the smell was horrible dust was everywhere even hanging from the balcony door the plaster on the ceiling was falling down in several areas and the tub-shower was one i would not get even with shower shoes! the second room had even more dust (if that is possible) the bathroom had shoe prints all over the tile and plaster was falling from several places in the ceiling. on my third trip down to the lobby i asked to speak with the manager on duty. i told her how unhappy i was with my experience thus far and showed her pictures on my phone of the rooms i refused to stay in. she apologized and after a short wait she escorted me to a room on the --th floor which was a little better but it was not up to the holiday inn standards--there was still dust everywhere and the ceiling was peeling in a couple of spots. i will not stay there again unless they complete some major renovations and insist their housekeeping staff dust the furniture.',not_happy
id14723,' stayed at the serrano for a week around newyears. quite a bargain for approx -- euro is a night including taxes considering location and quality of service. very close to all the shops and union square. cable car around the corner as well as the bart - a breeze to get to and from the airport via public transportation. service was good: efficient and friendly. the room wasnt huge but more than adequate. good shower nice amenities and - most importantly - a great bed. the leopard-print bathrobes are hilarious (in a good way). no problems with noise inside or outside the hotel. on the downside windows dont open which can create a bit of a stuffy atmosphere. unfortunately far too many hotels have this issue. in short an excellent place to stay if youre visiting sf. the odd interior won me over in the end; it beats the cookie-cutter hotel average. the serrano deserves a higher rating on the popularity index than it current position in the --s.',happy
id14724,' my wife and i spent - nights here to celebrate our anniversary. we got a great deal (<$--- with continental breakfast) for a mediterranean suite and were able to check in early at --am. the management sent us up a decent bottle of champagne and was quick to respond to our requests. the suite was extremely private and quite tastefully decorated. the location is excellent if you can deal with some noise from late night carousers. this is a fine boutique hotel with pleasant service and romantic ambiance.',happy
id14725,' the tribeca grand is known as a very trendy manhattan hotel. keep this in mind! with that said i saw a couple in their --s there (they seemed ) and some european back packers. --% of the people are the trendy under -- crowd. but all were treated nicely by the front desk staff....i was not expecting this so thats a plus. i fit into the trendy hotel clientele yet i want the hotel to be inclusive of all and they were. the concierge guy might wish to pep up the sour look on his face! ;) front desk staff amazingly nice. bell staff first class. if you want major hot eye candy the bell staff will do it. the guys are like models off the runway!...with an air of youre entering an exclusive hotel (lol) but still nice! ..and there are an abundance of them all different build and ethnic backgrounds. it really sets a great tone upon arrival you will not have to wait at all. i was a little concerned with the loud thumping music in the lobby since its at the base of the atrium. i need not have worried. they have a white noise machine built inside the room by the front door. you can adjust the volume. you hear nothing from below :-d. and the music was incredibly loud downstairs like a nightclub but nothing heard inside our -th floor room. the rooms are a little smallish but ive experienced smaller in nyc. the high ceilings make it feel bigger. the bathroom is great different - all stainless steel for the sink area but youll love it! excellent pressure shower with nice ultra modern tiles (if thats your thing) malin+goetz toiletries (are you kidding me - you know its a major first class) touch! our room had some furniture that was a tad worn around the edges decoration was --s retro trendy but it worked.. not sickly at all trust!. it put you in the mood for the yesteryear of nyc when nyc was free and much more fun. yes its still fun! clean nice carpet great very comfortable bed and a nice view of ave of the americas and the tribeca area! feels more like a nice studio apartment than a hotel room. youll feel like you live in nyc (which i use to) for people who like this fantasy then theyll have a pleasant stay indeed!! near the subway easy to get a cab at any time. great restaurants nearby. try the japanese place - blocks north on ave of the americas...so good!! the brandy library - blocks west (dress well its ultra high class and very very expensive there) but worth it for snobby drinkers ;). broadway shopping - mins away century -- not too far lots of clubs-bars close by. parking $-- a night. but we found ample free street parking next to hotel and then moved the car the following morning across the street to a car lot and paid $-- for the rest of the day. upon check out (which was quick and stellar) the bellman wheeled our luggage across a very busy avenue of the americas to our car parked at the garage and loaded it! - minutes from the holland tunnel was at newark airport in -- mins. might i add. free internet! yes it makes a difference when the hotel is not trying to bilk you for every little penny. plus $-- of free magazines: nylon blackbook time out and inc nyc. perfect stay!',happy
id14726,' i stayed here two nights on september --th. after getting to the airport we call the hotel and they told where the shuttle will pick us up. the shuttle driver was a very nice guy who help us with our luggage. we got to the hotel and a nice bellman greeted us. the check in was smooth and pepe (bellman) took us to our room. he was very nice he tols about the hotel services and in general he made our arrival experience an a+. we requested a fridge in the room and it got quickly... free of charge. the safe wasn´t working but after a call a loss prevention officer helped us out. the hotel has complimentary shuttle to the airport which is great... we took a ride to the airport and then a ride to the metro station which tooks us to downtown walk of fame and we even got to santa monica not spending more than $- each. the hotel have a self service laundry which is great!!!! try to use it early on because there are only - washers and - driers.. the only bad thing is that the pool in not heated... and the water was freezing.... overall we did like this hotel... having a starbucks and a champions inside is a plus. we are marriott international employees and the rate we got was a real bargain...!!!!!',happy
id14727,' i stayed there for one night only.i booked a single room.the hotel is in a great location but there are many problems to be fixed.the price was very good i have to admit but the room was tiny the bed was queen but i doubt it.the heat was not working and i spend the night trying to warm up somehow.some of the furniture were destroyed and the bathroom was really small as well.if you want to spend --- nights try a different hotel.if you want to stay for - it is ok because its cheap and in a good location.',not_happy
id14728,' we have not traveled to the pointe tapatio cliffs in over two years until last weekend. however prior to that we stayed there every year for over - years and i worked in phoenix back in the -- is and always stayed at this resort. however when i was there in the -- is i had no idea how to spell golf let alone play the game. this resort is continuously trying to get better. the last time we were there (two years ago+) the entire place was painted white. now they have made over every building to blend more into the desert and have nice earth tones on the outside while upgrading each suite. yes this resort is a true suite only resort. for the price you get a bedroom living room and bathroom. that is the lowest of the low where some rooms have even more. the one negative i have about the place is the same i have had for twenty years. the parking and getting to the room from your car. i feel like you are in the back streets of italy or england. there is barely enough room to get one car down these “lanes” let alone meeting someone nose to nose. you do have to hoof your bags up a set of stairs if you are on one of the buildings second stories (but that is why they have bell boys). ok negatives all done let is get to the positives. staff are awesome rooms are very comfortable. the restaurants are very warm and comfortable. the point in thyme is deep dark wood accents with huge semi-circle booths and tables in the middle with two fireplaces. this is where breakfast is served (buffet or a la carte). you have to try the arizona eggs benedict very unusual and very tasty. also dinner is served in this restaurant and is surprisingly good. the different pointe of view is the flagship. perched on top of lookout mountain it has a panoramic (and that is an understatement) view of the valley. you can drive up there anytime (day or night) and sit in the parking lot and just gaze. also there are some trails that start up there which take you even higher. keep in mind the restaurant is not open sundays or mondays. you must go up there at least -- minutes before your reservation. they have just overhauled the bar on the second floor (the restaurant is on the third floor). what a beautiful bar area and so comfortable. the best thing is the terrace. you go out onto the terrace and you are out overlooking the valley sitting on comfy seats with fire pits a blazing (we were there in february obviously in august there are no fire pits). the vegetation view drinks and service make this a wonderful place to just chill out. once you experience it you will see what i mean. the restaurant manager (bill) came out to the terrace (which is multi-level and very big) and found us and directed us to our beautiful window front table. we had a very nice meal (beware the wine is expensive with the best vintage wine priced at $---- a bottle). i had a super crab cake and then an awesome halibut dish my wife had a beautiful scallops dish and a very good chicken dish. the staff were awesome as i proceeded to dump a glass of water all over my wife and the table they were there in an instant and we were moved to an even more romantic table in the corner. (guys: hint: dump the water it worked well)...ok now to the real reason we really like this resort. the golf course is amazing the staff again are so cool. this course i do believe is our favorite you cannot believe the desert around each hole. there is little water but a ton of scrub. this course was in perfect (and i mean perfect) condition last weekend. the fairways look like they are painted with the stripes and the greens are fast and unforgiving. wait until the --th tee check out the view as you are on top of the mountain looking down. range balls are included. so i have to finish with the best of all. the package deal. if you (and your s.o.) are golfers try this out. room breakfast (includes food tip and taxes) the package says buffet but they are flexible and you can just use the coupon towards any menu item golf (each day of stay including cart and range balls) one dinner (for two) at different pointe of view (they gave us $-- per person for food) including tax tips (obviously not booze) was an incredible low package price. as i stated earlier we have been visiting the pointe for many years and they are really trying to make to make improvements in anyway they can. the only reason for not - stars the parking and hoofing the bags up stairs. it would almost be better if they had a huge off-site parking lot and then gave everyone a golf cart to get around. trust me you wont be disappointed with this phoenix resort!!',happy
id14729,' as a hiton honors diamond guest i see many hilton properties around the world and find that this one an embassy suites is past its prime. here we have a ---- is vintage motel that has been renovated into a wanna be embassy facility. it misses the mark on all points except service. the room are ----s style (painted brick walls) with a musty smell like it is been lived by a high school gym class. while the bed is comfortable and the suites large they are also dark. the fans make more noise than a blender. the facility is simply run down. the positive aspect is the cheerful service with special note to the short order cook who does the mornign breakfast. to watch him is entertaining. to enjoy his fare is simply a pleasure. but the facility is in despirate need of a make over. and the internet is insufficient in coverage and speed to support business applications. and finally is a note on price. at the hilton.com website they listed the room for $---. it isnt worth half this much. but fortunately my company has a special rate that brough the price dow to one that reflects the real condition of this hotel. bottom line: if you can get in for $---night and can take time to enjoy the breakfast and pool go for it. but if it is the $--- that you are quoted forget it. youll find a fresher look at the motel -.',not_happy
id14730,' it was my first time being in denver awsome hotel close to everything you need in denver. very friendly helpful staff. rooms were lovely and in excellent condition very comfortable bedding will stay here again forsure!',happy
id14731,' a couple of weeks ago i traveled to new york city to spend a weekend with friends. the toughest part was choosing a hotel to stay in. i looked everywhere for the best rates and one site hotelconxions got me great rates. they put me at the st. james hotel and despite the budget quality i was very satisfied with the low price i paid. thanks to hotel conxions my trip was fun and cheap!',happy
id14732,' we stayed at the cassa hotel june --th. i could not complain about the hotel is location one bit as we were no more than - blocks away from time square great as wed been wanting to see a broadway show that evening. the hotel staff was friendly (barring the concierge which i will explain in a moment) the room clean (though fairly small - i didnt even realize until we opened the door to our room that double-beds were even an option much less the norm) and the shower amazing (one of the natural rain-type shower heads). again though the room was clean it was small enough that the ~-- lcd television felt too big to watch if that says anything. it lacked coffee in the room and in the lobby as well which ive come to expect in better hotels. as for the hotel is concierge - he was... obnoxious. we arrived at the hotel early that afternoon and were running out to get show tickets and asked him to get us reservations for some good italian quoting babbo (though knew getting a table would be next to impossible). i let the concierge know to try and if not then to provide us with a small comparable selection. coming back to the hotel the concierge asked what show wed purchased tickets to to which we replied bengal tiger (...) and received a you wasted your money speech that lasted no less than - minutes. excuse me? and what does he say for a restaurant $-- for chef boyardee is best in my opinion. stay at the hotel for the location but dont even look towards the concierge is desk.',happy
id14733,' we were delighted to have been given this recommendation. the raffaello is beautifully positioned only a couple of blocks from the magnificent mile in a quiet corner of downtown chicago. so much was within walking distance from this boutique hotel: the chicago visitor is centre is just around the corner numerous restaurants are scattered throughout the area and naturally the shopping is fabulous. the hotel is warm and welcoming and has up-to-date amenities yet is able to convey an old world charm. we thoroughly enjoyed our stay and would return again in a heartbeat. joanne & keith true ottawa canada',happy
id14734,' the bijou is a movie theme hotel that while small is fun and clean. the rooms are all named for film shot in and around san francisco and the small theatre just off the lobby shows a san francisco double feature every night. the deep rich colors in the lobby are carried through to the rooms where the colors are bright and rich. the beds are comfy and the closets large and stocked with an iron and ironing board extra pillows and an extra blanket. i had a room on the -th floor with a queen bed much larger than i had expected with a full bath. the one criticism i have of the bath tub was that due to the spigot being at one end and the drain control at the other it is not usable for soaking as youd either be hitting your head or being poked in the back. being a city dweller i am used to noise and wasnt kept awake by the busy streets on either side of the hotel. but in any event the hotel provides ear plugs in the room. the neighborhood is grity but most of the street people are not dangerous and can be quite friendly when treated like human beings. if nothing else think of your interaction with them as an interesting cultural experince. though the staff warns visitors of walking west from the hotel the area is safe durning the day and as long as you are aware of your surroundings you can walk the streets at night. the continental breakfast while not lavish is enough to get you going in the morning. the staff is friendly and the little extras offered at all joie de vivre hotels [free staff authored city guides access to a golden gate greeter] along with the special services for movie buffs make this budget hotel a cut above most.',happy
id14735,' we visited seattle recently for our first time. we chose the hotel andra based on its location and the price. upon arrival we were greeted at the front desk by a very friendly lady who got us checked in right away and gave us a map of seattle. we were given a room on the -th floor which had a view of the top of the space needle we were very pleased about that since we did not realize it could be seen from this hotel. we had a studio room which is their smallest it was definitely small but we knew that when booking but the price was just very good on that particular room. the style of the room was very modern as was the bathroom. the bed was very nice and comfortable no problem sleeping after lots of walking in seattle and hiking mt rainier one day. there is a chair and desk in the room also another unit with a mini bar and coffee maker and more snacks on top all of which are a little pricey. if you are wanting snacks for the room check out the little grocery on the corner of the street it is opposite the movie theater. we loved the bedside lamps in the room we want some for our own bedroom. there is a flat screen mounted on the wall and there are - bedside tables and a closet with a safe we had just enough places to put all our things. everything was extremely clean. the only complaint room wise was the walls seemed quite thin and we had some noisy people next to us sounded like they were throwing things around the room all the time. luckily we were always so tired from our busy days that by the time we got in each night we had no problem going straight to sleep. the lobby of the hotel is very nice and cosy it was rainy the first couple of days and when you come in from the rainy and windy outside weather the lobby is very inviting. there were - different people always standing at the front door to open the door and greet the guests the lady was always nice but one man who always stood outside was never friendly he seemed un to be there i can understand i dont always have a good day at work but this was everyday that we saw him. the hotels location is great --- -- minutes from the space needle-- minutes from pike place market -- - -- minutes from the washington ferries and pioneer sq area and - minutes from the light link rail at westlake center. restaurant and bar lola is off of the lobby they offer dining all day and also have a late night menu. directly across the street is the dahlia lounge both are tom douglas restaurants both have great food but we preferred the atmosphere in the dahlia lounge you should definitely check out both of them while staying here. we had called for wake up calls - of the mornings we stayed here and we were not let down. at check out time we had the same lady who checked us in she was very friendly. everything was correct on our bill and she asked if we enjoyed our stay which we did. overall we think this is a great hotel for visiting seattle. we would recommend this to others and would even stay here again if we ever came back to seattle.',happy
id14736,' we arrived mid afternoon greeted with lemonade in champas glasses. this hotel was our last stop i had heard great things on here. our room was not ready which we were a tad surprised at is was about -pm. we werent too bothered sat around pool after driving for most part of day and the staff raced to help take bags to room for us. my - year old daughter was a tad disappointed the hotel was not part of the castle and we did get a tad confused when we arrived parking at the castle not the hotel. parking was $-- a day bargain. rooms- we had a two room unit older but refurbished. massive fridge full kitchen large tv. one king and one queen bed couch and chair coffee table desk lamps. clean tidy. bathroom had sep bath and shower not anywhere to put your toilet bag but there is a bench outside door with a mirror. the best smelling soap youll ever smell. the beds are so comfy i have two negatives- -- the noise coming from the road was very loud. busy most part of the night and i was super thankful i had ear plugs. i dont think you would get this from all the other rooms ours just was directly onto front. -- our room was not inside the unit complex but on the outside which did concern me that anyone can just walk up to the door and windows. most of the windows are second story but the one near the front door did not have a lock we realised when going to bed however the second wed mentioned it the next day staff had fixed it within -- mins. i would have still felt safer inside the complex as everyone has to walk through the office to get inside. free snacks - surprised they still offer this after our three kids kept them busy. not once did the staff blink an eye at the amount of snickers and cokes my teen sons requested. they even sent my husband out with some to the car for our plane ride home on checkout. staff were simply amazing. couldnt help enough from directions and maps to special requests. little notes in the rooms breakfast- loads of cereals toast juice hot choc coffee tea etc some pastries and fruit bowl. my only suggestions would be to change it up every couple of days perhaps put different pastries for the customers staying a few days. location- excellent not right on main strip but a stones throw away. we are very with this hotel and thank the magic castle for making our last few days fabulous in the usa before we returned to australia',happy
id14737,' the location is good - miles from the houston galeria. the hotel is nicely furnished the beds are comfortable the rooms are clean. breakfast is usual wider selection than plain bagel and muffins. the pool is really clean and nice. the business center is well equipped. there is a washer and dryer in the hotel thogh the washer was quite dirty. we had a good experience.',happy
id14738,' for two people staying five or six nights the closet in our room was quite small with perhaps not much over two square feet of effective clothing space. there were slots for only six clothes hangers and these were arranged inconveniently front to back instead of side to side. our room greatly needed a small armoire (a tall furniture piece functioning as a closet) or minimally some clothing wall hooks in the little hallway entrance. there was a lamp on a nightstand on one side only of the king bed but nothing on other side. a narrow side table and lamp are needed for the other room resident and that lamp would also help light the dark half of the room where the tall wall mirror is apparently set up for personal grooming in the shadows. the kitchen area is very well set up but our main interaction with it was turning off the noisy refrigerator at - am on the first night and leaving it off for the week--a bummer because we mainly wanted to use the kitchen to keep milk on hand. the staff is overall very good as are the exercise area the laundry area and the breakfasts. i may start staying away from hotels with suites in the name in order to avoid kitchens in sleeping areas unless there is a wall with a thick door into a separate sleeping room. a little more attention to the details of hardware and furnishings in our room on the part of management would not be that expensive and would have given us a much more enjoyable stay. with the above changes (but does anyone make a quiet fridge?) i would go there again.',not_happy
id14739,' stayed at the hotel for - days during my business trip to san antonio. i got a great deal on expedia and hence decided to stay there. the service was good. cant beat the free parking and free internet. it is around -.---.- miles from riverwalk but it was not a concern for me as i dont mind walking. but it is very near to alamodome and sunset station so if youre in for a game then it is very good. there is no restaurant in the hotel but they serve a decent breakfast for about -$. it is clean. i was either attending convention center or riverwalk so i used the hotel primarily for sleeping and it was a good choice. i would definitely consider staying there again. it has no gym or swimming pool so you have to be aware of that fact. there are couple of local - non touristy and interestign bars and restaurants very nearby but i didnt have a chance to visit them.',happy
id14740,' we were glad that we made a decision to stay at holiday inn chicago during our first visit to chicago. the best thing about the hotel was the location and the dining service that they provide. inside holiday inn there are italiacia and cityscape bar and both of the dining service were very good. it was also very nice that we could order dinner from italiacia and we could dine in cityscape bar where we could see the beautiful sights of the downtown chicago. the bed was very comfortable and the amenities were also nice that the shampoo and conditioner that they provided had good smell. the only problem that i had was the front desk misheard my request in regard to the change of my schedule and accidentally shortened the amount of nights that we were supposed to stay. the price was very good and well adjusted and i hope they continue to do so in the future as well. overall i would recommend this hotel to anyone who is visiting downtown chicago.',happy
id14741,' it is an ok place to stay cozy. within walking distance of a lot of cool little shops. service at the counter could have been a lot better. room is nice and clean. walls are thin i can hear dogs barking everywhere. good value for the money.',not_happy
id14742,' i had heard great things about the waldorf when booking our trip from australia so for $--- a night even though it was expensive i thought it would be worth it. when we checked in we waited ages in a queue and when we finally got the keys we went to our room which was down the back in an ugly little nook. the room was even worse! the room was tiny and didnt even have a queen or king sized bed it was a tiny double. the ensuite was itty bitty and had a mouldy shower curtain and ingrained mould around the sink. despite the terrible room i must say the location was great and the bull and bear restaurant was fantastic. i am not sure if i got bed bugs but every night i would wake up itchy with a rash all over my back. i loved nyc and will go back in a heart beat but i will never stay at the waldorf again.',not_happy
id14743,' modern hotel. smallish rooms not as tiny as the amsterdam court hotel but not anywhere as spacious as flatotel. but at least you get a desk to work at a bose radio board & iron and a few other details that make your stay a little more comfortable. be advised that you are right in front of the entrance of broadway is chicago so if you are unlucky to arrive when the show is getting out it is quite the battle to get in or out of the hotel.',happy
id14744,' we stayed four nights recently at the fisherman is wharf hyatt. very nice room with large bathroom. seemed quite clean. pool wasnt large and was a bit crowded but nice. very good exercise-fitness facility. great location. several small breakfast places right across the street and within walking distance to cable car stop and street car-bus lines. hotel staff very helpful with directions and help with public transportation. would stay again.',happy
id14745,' the lobby although elegant is starting to show its age. when we drove up we were met by the doorman who took care of everything for us. he even had our keys waiting for us. while we were waiting for our luggage tammy the trainee at reception answered our questions. . . we were looking for a recommendation for a pub in the neighbourhood that had a certain beer on tap. not only did tammy hit the nail on the head she even called to enquire if they had it their hours etc and phoned up with that information for us. all other service was around the same level but tammy did stand out in our minds. as for the room itself it wasnt extraordinary but the price was. i guess youre paying for the location and especially for the service. we were a little disheartened to find a hair (long and straight at least) in the bathroom when we arrived and after coming back from the pub later that evening there was a strong smell of marijuana wafting through the halls but that was probably more a function of the wedding taking place downstairs. oh and we ordered tea from room service the second night which showed up late and with neither the requested lemon nor honey but they did take it off our bill so it is hard to be bent out of shape about that! all in all i would stay here again as despite those minor nits ive picked above ive always been satisfied with the fairmont brand and this hotel delivered to my expectations on everything and exceeded them where it matters most - customer service!',happy
id14746,' a friend and i recently stayed at the sheraton denver downtown for four days. i enjoyed my stay very much mostly due to the location of the hotel (on --th street mall within walking distance of many shops and restaurants) and the excellent service provided by the staff. everyone we encountered was friendly and efficient. the valet staff gave great directions when we needed them and the concierge desk offered several excellent recommendations for places to eat and things to see. the room was an executive suite in the plaza building. it had two queen beds and a large sitting area with comfortable seating and a desk. we had a nice view of the city. i had read some negative reviews about small rooms but the suite was very comfortable. we did not go across to the plaza building. one downside to this hotel was that parking & internet were quite expensive. self-parking was $---day and valet was $---day (plus tips of course). internet service was $---day per computer.',happy
id14747,' wow. this was a random girls trip. the hotel was choosen for its small size and the spa. we actually tried to make requests to see if the staff would say no . it took three days and a request for a knife (at the front desk) to skin an apple (my friend is allergic to the skin) before we heard the first no . it is crazy. small boutique hotels are my favorite so this place fit me perfectly. san antonio seems to be a convention center town but mokara is special. coffee service in the am and view of the riverwalk is lovely. we walked miles each morning to burn off the food and alcohol from the night before. afternoons were spent at the rooftop pool and spa. we scheduled an extra spa service at the suggestion of the resturant manager downstairs. he should get a raise for the great upsale. one negative was the resturant downstairs. the breakfast buffet was over the top wonderful but dinner was very room-service quality the bright blue glasses screamed hotel . san antonio is a lovely town with a lot of history and our time there was great. mokara is the only place to stay. there is a great martini bar down the street in an old bank building. awesome late night.',happy
id14748,' this place was horrible. the room we were offered had not been renovated for over -- years. it smelled it was dirty the furniture was banged up and had chunks missing from it the tv was the smallest old box set i have ever seen in a hotel and the ceiling was falling apart in the bathroom. when we complained to the front desk they said we didnt book a renovated room. there is no place on their website that offers renovated vs. non-renovated rooms. this place was so bad that even though we were two females from florida we checked right back out of the hotel and pulled our three pieces of luggage down the streets of new york until we found a great and clean hotel. do not stay here!!!!',not_happy
id14749,' having had to rearrange our travel plans at the --th hour and re-route to new yorkwe frantically spent an hour looking for accomodation online we found a deal for the hotel pennsylvania at a reasonable price. a quick check on trip advisor revealed some mixed reviews but we decided to press on and run with it.have to say i was pleasantly surprisedlobby and front desk were welcomingcheck in was efficient and the room was a decent size by ny standards.the walls could do with a new layer of plaster and wallpaper to cover up the multitude of holes in them but it is not something that would have me screaming for a new room. bathroom had clean towels every daybed was always changed and floor always hoovered. the hotel is in an excellent location and is probably worth the price for that alone and would recommend it as a good budget hotel in new york.',happy
id14750,' when entering this hotel it is almost pitch dark. when after a mix up we finally got to our room someone had been smoking in it. i have asthma so we had to drag our bags back down to the dark lobby and get another room. the next morning i went to shower and noticed there was no safety mat. i foolishly showered anyway rinsed my hair with their conditioner which made the tub slick and hit my head on a granite wall behind me. the staff was very put out that i had bothered to fall in their hotel. as a precaution they sent me to their doctor who sent me to the hospital and i was diagnosed with a severe concussion. this on my second day of vacation. i was advised to not go to the high altitude national forest we had rented a car to see. the cliff claims no responsiblity for my medical bills which rang in at about $----. the staff was very rude and non apoligetic when i mentioned they should have rubber mats for safety the manger gave me a disgusted look.',not_happy
id14751,' we had stayed at the roosevelt just after its renovation. now a few years later priceline made us a good deal. first it takes yaks and mountain goats to climb the two-tier stairs to lobby. bellhops nowhere to be found when there is heavy lifting. check-in took at least -- minutes. sure the lobby and bar look pretty good but the rooms and hallways are very dated. bathroom is small with no shelf space at all. we had to call room service for a blanket the next day for toilet paper (cheapo grade) and finally again for soap. bar service is brusque. no coffee maker in room...have to go to bar after - a.m. and pay for coffee from surly ladies. i would not recommend to anyone...it is almost as bad as a traver-agent booked hotel pennsylvania stay -- years ago...just not quite as much livestock grazing around.',not_happy
id14752,' i stayed at the jw marriott san antonio hill country resort & spa for - days for business purposes. the hotel was fantastic - clean beautiful and easy to navigate. the staff was phenomenal - answered all questions with a smile and everyone was pleasant at every encounter. the pool area was awesome and the food was excellent in the high velocity sports bar. the spa was incredible as well. enjoyed a trip into downtown to the river walk that was so much fun! it has to be a must on everyone is list who visits san antonio. like all hotels everything was over priced in the shops and the restaurants but overall it was a very enjoyable stay. my only complaint is that because of the beautiful location in the hills of tx it is in the middle of no where with no activities or sight seeing available within walking distance (besides golf which i did not have time to play). this is why i rated the location so low. it is a -- min $-- taxi ride to downtown. i was lucky enough to be able to take a shuttle that was provided by the meeting organizer for one night but if i wanted to go downtown the next night or if at all i would not be able to as it would have been cost prohibitive. if i ever get the chance to return to san antonio and stayed here i would rent a car.',happy
id14753,' this was my second stay at the hotel. stayed here based on a previous experience. first stay was great but i left somewhat disappointed this time. here are the reasons why: pros: executive level staff was super friendly including lady who does breakfast easy to find comfortable beds cons: hotel needs an upgrade (workout room restrooms in room etc) staff was hit or miss on being helpful. front desk attendant my last night was short when i asked for a wake up call for example. made me feel like i was a burden. i want to give it a third try but may look else where next trip.',not_happy
id14754,' i recently visited sf for a work conference then extended my trip a few days for pleasure. during the time of the conference my business partners and i stayed at the marriott marquis for $--- a night. after the conference was over my wife joined me and we moved to the hilton on union square which was more than half of the price of the marriott. the price difference did not reflect the quality of the hotel as i thought the hilton was very much just as nice of a hotel as the marriott. the location is great very centralized to many of the sights san francisco has to offer.',happy
id14755,' there couldn’t be a better location in san francisco than the westin st. francis hotel. although i had been to san fran previously my wife had not and wanted to take in every one of the city’s famous tourist attractions. number one on her list was to ride a cable car. there’s a cable car stop at the front door of the st. francis that takes you right to fisherman’s wharf in about twenty minutes. perfect. and you can get off at lombard street and walk up and down its ---+ steps to view its crazy crooked road from the top and the bottom. chinatown is less than a ten minute walk and many popular stores including macy’s saks tiffany hermes north face levi and tons more are all even closer. it’s a shoppers dream and a wallets nightmare! although the original building is steeping in history with its historic magneta grandfather clock and classic lobby many travelers will prefer the tower rooms with great views of the city and the bay area. i would recommend staying in the uppers floors looking out at union square for the best view. the westin st. francis at union square is ideal for business and recreational travelers. great shopping restaurants and classic san francisco attractions all within minutes. highly recommended.',happy
id14756,' upon arrival the hotel looks like any other. until you step into the ourtyard and it opens up to a beautiful oceanfront view. what a great hidden find! will be returning!',happy
id14757,' it was a terrible experience. we expected a lot from this hotel since it is quite expensive. we found a dirty room with hairs on the bed and on the floor the floor was sticky very little light broken closet paint on ceiling and on walls fell in pieces cracks everywhere broken framedoors. one day the houskeeper did not clean the room and they let sheets over the bed and we had to do their work. the beds are small and the sheets even more so when you turn you uncover the other person. there was no hair dryer heating did not work. is a hotel in which there are many young people and schools groups and at nights you can heard screams laughter and people running. finally when we went to complain to all this the lady at reception was not at all sympathetic or understanding just the opposite she told us that why we were explaining all that things to her if she could not do anything! nothing similar about what appears in the pictures on the web. neither the rooms nor the service are good. there are better and cheapest hotels around.',not_happy
id14758,' we stayed at the michelangelo hotel for - nights in early june --. overall it isnt a bad hotel but for the money i expected more. the hotel is very convenient to most of the subway lines which is a big plus for getting around manhattan. it has a beautiful lobby--very impressive. our deluxe room was the size of an average hotel room. the bed was extremely comfortable. we liked the turn-down service the large tub the free new york times and free shoe shine service. a few things we didnt like. this room had certainly seen better days. it looked a bit worn and was in need of a makeover. the air conditioner was very loud and right next to the bed. it would cycle on for about -- seconds every - or - minutes all day and night and blow cold air on the bed. the bathroom was small ordinary and in need of some renovation. there is a black and white tv in the bathroom with a - or - inch screen that uses an antenna; it is essentially unusable. one of my pet peeves is when a hotel charges for internet. the michelangelo charges $-- a day but they do have a free computer in the lobby (extremely slow internet connection). one thing to note is that the hotel advertises free coffee and tea in the morning and they do have that. for some reason i thought they had a continental breakfast. most mornings they only had croissants. one morning there were some scones as well. i thought there would be more options. for the price i think this hotel is just average. if you can get a great deal on the room and you want to be in the times square area then it wouldnt be a bad choice. we wont stay here again because i think there are better hotels for the price. for the rest of our trip we stayed at the vincci avalon hotel and for the same price had a beautiful suite in an excellent location.',not_happy
id14759,' a truly pleasant surprise. nothing to complain about really! had the basic king size bed room which is about --- sq feet i think. not a bad view from the upper floors (--rd) facing the new trump building - ok wouldve been better if wouldve faced michigan ave for example but im not complaining. the hotel is as probably everybody has already said filled with various rock memorabilia like rock stars guitars and is decorated with various monochrome pictures of rock stars on walls the mirrors in the rooms and the bathroom wall. the colors repeated throughout the hotel are lots of gray and black dark brown. it is also kinda dimly lit. some people havent liked it i dug it. the room itself had a really comfortable king size bed; an old school tv set with a dvd player a mock black crocodile skin recliner-chair a long desk full bodysize mirrors (one on the wall the other on the closet). basic stuff really. i think the more expensive rooms have more modern tv is... this room was also really quiet. some people justify spending less on a hotel room by saying well what do you need a fancy hotel room for after all we just go there to sleep . well - a lousy hotel experience can ruin the entire trip dont you agree? i cant tell you how nice it was to to come home from the cooold chicago weather into the warm room take a warm shower in the nicely sized and modern bathroom slip into the bathrobe and then climb in the super comfortable bed. and i got a really decent rate on priceline the nightly rate wasnt even close to the one quoted here for example. location is great right downtown on n michigan ave. within walking distance to a lot of places and restaurants and the closest subway station is almost around the corner. to top it all i found the staff friendly at least at the front desk. maybe not luxury ...well it might be if you book a suite or something...but at least i was very pleasantly surprised and would stay again.',happy
id14760,' this is a very clean comfortable and value for money hotel in nyc..................the free breakfast had a great selection of foods from bagels to pancakes not a lot of seating but we did manage to get a seat everyday. the staff are very friendly and helpfull and the location is a - minute walk from broadway-times square.',happy
id14761,' the best thing about the hotel is the price and the location. i booked through expedia and although they tried to screw me on the price the overall price was good. the location of the hotel is perfect for upper west side and ideally located for all attractions either side of central park and gives you a good excuse to walk through it. the hotel is also near to a metro station (- blocks) or - blocks and the bus stop is about - minute away so it is well located and the area is nice not too busy or too quiet. the rooms are nice but small. the bathroom is tiny and i would have liked more space in there. the bed is comfortable and the bed linen very nice and made for a good night sleep for each of the - nights. one weird thing is there is no restaurant there but there is a diner over the road which is okay but not great and i found the owners-workers a bit rude and then they look at you with a hang-dog expression waiting for a tip when they mess your order up. the balcony at the top of the hotel is nice and i went there every morning. i would advise staying in mid town manhattan if possible as it is easier to get to all parts of manhattan from there. if you merely want somewhere to stay then stay at on the ave.',not_happy
id14762,' my husband and i stayed in the fairmont washington for - nights and were really sorry to have to leave. we got a special internet deal that had us upgraded to a corner suite which was extremely spacious (wow value upon arrival in the room) clean well appointed with plenty of convenient drawer space and a huge flatscreen tv. the capsule type coffee machine with complimentary coffee capsules was a real plus. the outdoor courtyard restaurant where we ate breakfast each day was a delight filled with plants from around the world. the food was excellent and the staff very attentive. the atrium off the lobby is a place of peaceful beauty. we loved just walking through it - not necessarily to go anywhere but just because it felt so nice to walk though it. the hotel is situated just a couple of minutes walk from georgetown. we discovered cupcakes while in washington at a fantastic cupcake shop called sprinkles just - minutes walk from the hotel. the hotel has an excellent sports club and my husband and i had a great game of squash in their court. they even lent him court shoes for the duration of our stay. i hope i will have the opportunity to come to washington again. i will be to stay at the fairmont.',happy
id14763,' two adults and two teenage sons - we were all very comfortable. the room was large with two queen beds plus a pullout sofa. the hotel staff was courteous and helpful. the location turned out to be better than we expected - close enough to walk to great restaurants and attractions yet still quiet enough in the evenings. subway stop just steps from hotel entrance. we will definitely stay here again. great choice for families!',happy
id14764,' fortunately i was only staying for the weekend. otherwise i might have gone stir crazy. my room was so tiny -- and it had no closet. the good thing though was that i wasnt on the -nd floor where i was warned that the rooms were noisy because of the social event happening in the club on the -st floor later that evening. the design of this boutique hotel really is cool so the younger crowd will find it very attractive. the location is also great -- close to everything in times square -- and believe it or not being on the -th floor i did not have a lot of street noise and was pleasantly surprised at how quiet my room was. the drawback of being on the -th floor however was trying to get the elevator in a timely fashion. there are only two very small very slow-moving elevators for the entire hotel. i saw many exasperated guests during my short stay. not sure why i had to wait -- minutes for a bowl of yogurt-granola during breakfast service in their restaurant when i was one of two guests. after that experience i decided not to take my chances for lunch or dinner. still with all of this im giving my experience an average rating rather than poor because my room was spotless (including the bathroom) and my bed was extremely comfortable.',happy
id14765,' we stayed at the sofitel on sunday -th march for one night as a treat to end our stay in new york. i had only heard about it through tripadvisor and gave the hotel reservations team a call to check availability and rates - the lady i spoke to (i think her name was wanda) was really friendly and professional and swung my decision to stay there. on arrival at the hotel we were greeted bya genuinely pleasant porter and reception staff and were advised that even though we were a couple of hours early our room was ready for us. oh my god and what a room it was - we had booked an executive king suite and upon entering was really impressed with the luxurious standards. however our biggest suprise was yet to come as when we drew back the curtains to check out our view not only did we have magnificent views of both the crysler building and the empire state building but had the biggest balcony-terrace to admire them from!! it truly was a fabulous place to watch the city lights turn on at dusk and a breathtaking place to eat breakfast in the morning - we really felt like movie stars!! everything about the sofitel is wonderful i really cant recommend it enough - thank you for making a trip to my most favourite city a really special one!!!!',happy
id14766,' staff is very nice. rooms were cozy and clean. nice tv is and everything works well. good air conditioners. most motels have air conditioners that either freeze you or burn you up but this one was just good :). i liked that the rooms feel a lot less sterile than other motels. you walk in and feel like youre in youre own bedroom.',happy
id14767,' very clean! bed and bed linens are extremely comfortable....almost heavenly! great location....majority of the staff speak with an irish or english accent! all of whom are above and beyond friendly and accomodating! we had dinner (and post theater drinks!) in the wheeltapper pub which is located on the ground level of the hotel. i have traveled to both ireland and england and while dining at the wheeltapper i forgot that i was in nyc. the ambiance and wait staff of the pub made me feel as if i was back at an irish pub in ireland or england! the ambiance of the hotel is warm cozy.....a at home feeling. i look forward to staying at the fitzpatrick again soon.....therefore i would of course recommend this to a friend!',happy
id14768,' my husband and i stayed at this hotel for two nights. we really enjoyed our stay. our room was very roomy and i also used the very comfortable lobby area on the third floor to read. the staff were very friendly and helpful. the site was very convenient to the the riverwalk and the front desk staff gave many suggestions on things to see.',happy
id14769,' i have stayed at this hotel - or - times i always thought it was overpriced but it is close to the garden and therefore convenient for celtics games. the room prices seem to vary widely depending on time of year time of week or whatever might be going on in boston at the time. i booked the room weeks in advance and the day before decided to check their current rate and it was ½ what i booked at!!! so naturally i called and requested a rate adjustment which they reluctantly granted. upon check in the staff was not quite as friendly as usual at the time i didn’t think much of it. ok so here is what happened. i check out the next day no problem. a few weeks later my credit card statement arrives with an additional charge of $---. i call the hotel and ask what this charge is for??? they tell me it is a “deep cleaning charge”. when i ask what the hell that is they say they have evidence that someone smoked in the room. neither my wife nor myself are smokers. i ask what they have for “evidence” and they tell me a cigarette butt. i respectfully remind them once again that i do not smoke but they refused the remove the charge even though obviously the butt was left by a previous guest or most likely by staff as a way to offset the low price i paid for the room. that is if the butt even existed in the first place. i am still flabbergasted that they would go to these means to make up for a room that they feel was undersold. i would like to give them the benefit of the doubt and say that the butt was there for awhile and they just happened to find it after my stay but the bottom line remains the same. i get screwed out of $---. so beware i would never stay there again and advise others to do the same. but if you do be very carefull……. oh yah one more thing. i normally tip very well. i tipped the valet parking guy (after $-- to park) the room service guy (after $-- for a couple of hamburgers) the breakfast waiter (after $-- for breakfast) even though he didn’t do a thing as it was buffet but forgot to leave a tip for the cleaning staff. maybe that is what did me in.',not_happy
id14770,' recently we have spent several days in the georgetown inn which is situated close to the va hospital and convenient to downtown seattle. before going there we read reviews on this hotel many of which were horrendous so it was with some trepidation that we went to spend our first night there. to our surprise we found the place extremely clean rooms large and well furnished breakfast is entirely adequate coffee and tea are available round the clock and the staff are kindly and helpful. while it is a no frill hotel there is an exercise room a sauna and laundry facilities all free of charge to people staying there.',not_happy
id14771,' my sister and i stayed at this hotel in november. the check in was okay and they let us check in early. a bit of advice - if they tell you you are to early and have to come back dont go to the diner attached to the hotel to wait as it is soooooo expensive and eating in new york is reasonably cheap. the hotel pics paint a nice picture but the corridors and rooms are soooooo run down i was amazed and so disappointed!!! i thought americans had high standards as they complain about everything in other countries but this hotel was not good. i can’t believe how many guests it holds how busy it is and how shabby it is. don’t stay here if you have any allergies or are asthmatic as it will probably hospitalise you and i am not exaggerating. the walls and carpets are all stained. the ac and heater are disgusting and covered in rust. there is mould everywhere. oh i could go on! the only good thing is the location and the fact that it is relatively cheap by new york standards. however i have been to nyc several times and would advise staying in a nice hotel a bit further outside town if you can’t afford the waldorf but want to stay somewhere nice as the subways are a great way to whiz around and the taxis aren’t to expensive. a couple of touristy things to do include the obvious - a show on broadway. book a ticket directly at the theatre as they are much cheaper. - the station island ferry is free. - macys and tiffany’s is a must. - bubba gumps on times square is great for dinner one night and have the shrimp platter - $-- and it’s amazing. plus they do strawberry daiquiris - china town is a must for your fakes (you have to get off the subway at the canal street stop) - soho has great shops avoid ny in the summer as it gets really hot and is not the best idea if you are shopping or dragging a boyfriend-husband around with you. april-may is a great time to go as is the winter months running up to xmas as it gets very festive. if you want a prolonged stay or to get some sunbathing in either head to the hamptons or jump on a plane for £-- return from new york to miami!',not_happy
id14772,' we really enjoyed staying at ace. everything had a hip and sturdy feel to it - nothing flimsy here. staff was friendly and attentive. the room was nice and quiet even though it was only on the third floor and there was a constant party going on in the lobby :-) flat-screen tv with hd-channels a filled smeg fridge that gave new meaning to the term minibar record-player and guitar in the room free wifi etc. great. the simple big soft-magnetic square note with now on one side and not now on the other which was meant to be smacked on the metallic door to tell the staff to please make up my room or not sums it up pretty well. likewise for the huge directions near the elevators. details like that simply made us smile. other highlights were: the associated restaurant the breslin which had just received a michelin-star but certainly didnt brag about it or came off posh or anything. the breakfast-selection was delicious and more concerned with quality than quantity. the hotel in general and lobby was always buzzing with activity and a nice atmosphere. the --th st subway station for the broadway local train was just around the corner which was very convenient.',happy
id14773,' the westin is just off beale street and couldnt be better located. beale street is where you want to be when staying in memphis. the rooms were a great size bathroom also large with a walk in shower. valet parking was efficient and staff friendly. dont stay anywhere else!!',happy
id14774,' my wife and i stayed at the hilmton for two nights during a business trip. overall the hotel was good but still below my usual experience with the hilton. there is a general feeling of decadence in the service in the outdated rooms and in the overall decoration. i recommend it to business travellers but would shy away from it for long stays.',not_happy
id14775,' overall very with my stay at the la quinta convention center. pros: - big well furnished room; everything was in good condition - helpful service - good location across from riverwalk mall - free high speed internet and free local phone calls the only negative: the included breakfast was not to my taste. on the other hand other guests seemed enough with it. i would have liked to see more choices of fruit healthier cereals and better yogourt.',happy
id14776,' my husband new baby and i stayed here -- years ago and loved this artsy elegant hotel. we were delighted to have the opportunity to return now with our five children. perhaps my sentimental expectations were too high but we were profoundly disappointed. we had a an executive suite connecting to a double-double ($--- plus per night pre-tax) plus another double-double for our nanny (another $---ish per night pre-tax) the service was terrible with one little thing snowballing into the next and here they are: first the hotel is on a busy downtown street with no pull-off area to unload a vehicle i had to run inside to track down the valet during seattle rush hour while my hubby and remaining family got honked at while idling in front of the hotel. once in our rooms the valet didnt bother to ask which bag went where -- just unloaded them all in the living room area. (i redirected). i asked abour our crib. he didnt know if there were cribs. he didnt know if the hotel had mini fridges available either . he said he would ask. he never did so i tracked down the cribs. i was told by the front desk there were no mini fridges (i doubt this is true). we had two bath towels in each bathroom for a family of -. i did get more -- minutes after my request. the rooms have floor to ceiling windows. they are elegant and attractive. they are not practical. there is no closet or chest of drawers in the exec. suite bedroom (it is in the living area). the bed -- while comfortable -- takes up most of the room. there is only very limited counter space in the bathroom. it is an older tub shower. the worst was our second floor location directly above busy first street. the first night (a sat.) was unbearable. we couldnt sleep but the front desk said it would be better the second night (a sun) as there had been a parade and festival downtown on sat. the front desk manager said shed look around for other available rooms but never bothered to call back. despite mostly great reviews on ta the most frequent negative was the noise which most reviewers assigned to passing garbage trucks. i was told via email in advance of our trip that our room requirements left the hotel with no choice but -nd floor (lowest floor) rooms for us. but i was also told the garbage trucks had been rescheduled and this was no longer a hotel problem. nonetheless at - or - a.m. both nights we heard something that sounded like a garbage truck! i did not get out of bed to verify. on day - i asked for fans which helped drown out the noise on night two. as we essentially had a --bedroom suite there were three different tvs. all used different operating systems (lodgenet etc.) so what was available on one was not necessarily available on the other. the maintenance man originally summoned to fix the broken ac in one room confirmed the other tvs werent broken. he did not know why they were on different systems. on sunday morning at -:-- i went to the lobby for some of the highly-touted iced coffee. it is promoted everywhere as being offered until -- a.m. on the weekends including on a sign on the table where the coffee is served. the pitcher was empty. i asked at the front desk and was told there wasnt any more. i said you cant run out of iced coffee unless youve run out of coffee which is impossible in seattle. she insisted they were so i asked to see the manager on duty. after a punitive ---minute wait the m.o.d. came out and said it meant they would have to brew more then ice it down (yes! this is the complex recipe for iced coffee). she said it could take several minutes. i told her wed be in the hotel restaurant. about -- minutes later she did bring it to me. we also had - $-- restaurant vouchers for bfast as part of our package. i asked if we could use them for room service instead to spare the other guests the agony of dining next to our boisterous clan of -. we were told no which is how we ended up in the restaurant served by a cheerless waitress who brought glasses of ice water to everyone including our one year old and two year olds in high chairs. when we asked her to take them away so the kids didnt knock them over she knocked one over herself getting the table and two people wet. no apology but at least she gave herself an -- percent tip for our convenience. the hotel is listed amenities include turndown service at night and a newspaper in the morning. we received neither. when i mentioned this at check out the woman behind the desk said you have to request those. how would one know to do this? the only break i caught was when i ran out of milk for our baby after - p.m. which is when seattle rolls up the carpet for the night. the bookstore bar bartender had mercy on me and filled up my -oz sippy cup gratis. btw it is a beautiful cozy warm and charming bar. if i were traveling with my spouse only we definitely would have had a drink or two there. on the plus side the hotel is convenient to pike is place. it does have a great bar. the beds are comfy. as i learned from other ta reviewers you do get a $-- minibar credit and free wifi if you join kimpton in touch which we did. you can check facebook for a password that will get you another perk. in july it was flip flops which got us either two glasses of wine or a movie. no time for either but our tots enjoyed two half hour episodes of dora the explorer which otherwise would have cost us $-.-- each (seriously).',not_happy
id14777,' i purposely booked my stay here again. i was satisfied during my visit. staff was still good & hotel was accomodating. i will definitely stay here again. pros: free internet & printing!! - loved it!! personable staff cookies & hour --hr. pantry location cons: parking (across the street) it is not fun in the heat. no safety deposit box - had to tote my electronics everywhere. maid service - kind of slow during our stay.',happy
id14778,' we stayed - nights at crowne plaza denver one at the beginning and one at the end. we loved the hotel it was comfortable and convenient for the city centre. the room was very modern and clean. we were located on the --th floor with terrific views of the city mile high stadium and the rocky mountains beyond. the only thing i would say is a fault is the design of the sink in the bathroom if you are fairly short you may struggle to reach the wash basin. other than that its a very good hotel!!!!',happy
id14779,' we stayed in a double room at the days hotel in boston for two nights last week. a most disappointing experience. first of all according to hotels the hotel was very close to boston university our main destination in boston - maybe as the crow flies but not for visitors using public transportation. the hotel is on a stretch of soldiers field road that is not near anything but old warehouses and commercial enterprises like a skating rink and a tow truck outfit. in order to get anywhere in boston or cambridge it is necessary to take the #-- bus from behind to the hotel to either the harvard redline stop or the cleveland circle greenline stop. the staff at the front desk were woefully ignorant of the local public transportation system. when we inquired how to get to boston college they said we should take the -- bus to cleveland circle then take the greenline into kenmore station switch to the b line and go back out to bc. a quick review of an mbta map showed that that was completely idiotic - the #-- bus crosses the b line one stop from bc. the hotel staff would have had us going all the way into the city on one line and all the way out on another for no reason. the hotel room was ok - spacious enough and with comfortable beds but the walls were paper thin and we could hear every sound emanating from the room next door. our bathroom door didnt close at all and the tub and bathroom fixtures were stained and in need of repair. breakfast at the hotel was a disaster. although there were only a total of perhaps -- people in the dining room we waited -- minutes for someone to take our order it took -- minutes for the food to come and we didnt get some things we had ordered. the waitress kept telling us it is a zoo here this morning! but there was no evidence of anything unusual at all. by the time we finished our meal other customers were yelling at the manager and calling the service scandalous. i would never stay at this hotel again and would not recommend that anyone do so.',not_happy
id14780,' stayed one night while on business. beautiful updated room. will stay again.',happy
id14781,' we stayed at the doubletree metropolitan in new york last fall and it was well-run perfectly efficient. now i know memphis isnt new york but i had some issues with this hotel. just little things but they add up -- like no one cleaned my room one day (but did take the tip i left). when i complained they said id had a do not disturb on my door which i didnt. the next day -- room cleaned but no towels left. strong musty smell in the room. soft squishy bed. noisy plumbing. toilet that ran unless i jiggled the handle. on the plus side: fast room service fast delivery of towels when i called excellent ac albeit a little noisy. front desk loudly saying my room number when i had a question -- isnt this a big no-no in hotels? ok so they give you a cookie when you check in -- so what?',not_happy
id14782,' this hotel has everything going for it it is luxurious fun central offers everything you could need while visiting the big apple. we were only in nyc for the weekend and therefore a central hotel was necessary. this one definitely met and exceeded that need. the rooms are clean and updated. our room overlooked times square which was really nice especially in the evenings when we just wanted to relax before bed sip on a glass of wine and watch the city lights. the hotel offers a broadway show ticket counter which makes a last minute show extremely easy. most broadway shows are within walking distance from the hotel. there are numerous restaurants closeby (within walking distance) which are fantastic plus the hotel offers the city is only revolving restaurant! from the marquis you are walking distance to -th avenue rockafeller center and many more sites. i cant say enough about this hotel. marriott has done it again! the marquise is a great place to stay.',happy
id14783,' just returned from our first trip to nyc where we stayed at the red roof inn for -- nights. we moved to this hotel from another that was a great disappointment because of construction noise starting across the street at -:-- and a less than great room generally. at the red roof inn we had the things that mattered: quiet reading lights cable that worked and shower-tub with consistent water temp. the staff were friendly offered continental breakfast location is excellent and it was just a nice place to come back to from a tiring but enjoyable day. all this for $-- night more than what we would have had to put up with in the previous hotel. we would stay at the red roof inn again and would recommend it to anyone travelling on a budget but looking for reliable basic ammenities.',happy
id14784,' i stayed at the hampton inn and suite downtown chicago for one night on business and i have no complaints. it is located in a great area with plenty of restaurants nearby. the room was very clean and the bed was one of the best ive ever slept in top notch. the breakfast buffet had a nice selection and was good quality. i would definitly recommend staying at this hotel.',happy
id14785,' i stayed at the hudson hotel with my daughter for her --st. we knew the rooms would be small from the reviews but we were pleasantly surprised. we had a deluxe room. this was very functional and had everything we needed. it was very clean. the package that we had purchased included free wifi. fab for sorting out daily activities. we had to ask where the hotel was and we were directed to the front door. we had had an - hour travel and it was lovely to be so warmly welcomed. the reception staff were extremely helpful especially sabrina. yes it is dark but im sure that is just for the boutique ambiance feel. we had cocktails on the roof top bar. so quaint and the views are lovely. there are lovely comfy chairs sofas and hammock to steal a moment. we also tried cocktails in the library and the outside bar. this was a great place to people watch. we had breakfast on one morning and although not cheap was beautiful especially the fresh mixed berries yum! the hotel is about - min walk to central park and a bit less of the subway. we would definitely stay again. yes the rooms may be smaller than other places but they are perfectly formed.',happy
id14786,' after we checked in at the embassy we remembered that once years ago when the kids were young they cried when we left the hotel because they wanted to live there they had enjoyed it so much. although this time we did not use the pool we once again enjoyed the saturday night manager is reception (great place to meet up with friends before going to dinner) and sunday brunch. this time we had a room with - queen beds in the main bedroom our guest said the sofa bed was comfortable. no problems whatsoever with the room. staff was really friendly and welcoming when we arrived we were immediately directed to a parking spot on the street in front of the hotel which was free all weekend. location is easy for metro access and for walking to dupont circle and nearby restaurants. there is a restaurant attached to the hotel (italian) which friends told me was quite good but we only used it for late night drinks since we were in a sushi mood.',happy
id14787,' having stayed at a kimpon hotel in sf previously i booked on the argonaut web site. i was a bit concerned as some people complained about noise - we did not experience this. my wife and i are extremley choosy (read fussy ) regarding our hotels & the argonaut exceeded our expecations. the staff are so friendly and this hotel has a real boutique hotel feel. you are addressed by your name not room number. even the bell-hop was very friendly & went out of his way to give us info on the city. even the doorman helped unpack our shopping from a cab. the rooms are excellent and the nautical theme is not overdone. the bathroom is a little small. the room ameneties are good with a dvd player. the location could not be better next door ghiradelli is and a very short walk from pier --. you won is be disappointed.',happy
id14788,' i stayed at this hotel with my family for - nights in june. this hotel is good value by new york is rip off standards and has an ideal location for exploring midtown manhattan on foot. it’s a - minute walk to the saks department store and the rockefeller centre and only a - minute walk to time square. three of us stayed together in a room with two double beds and ensuite bathroom on the -rd floor. the room was small but the bed was comfortable and the room reasonably clean with a flat screen tv. the window could not be opened and no natural air or light came into the room as there was a dark coloured screen covering the window so we didn’t know what the weather was like outside! the air conditioning worked but was a bit noisy and the air in the room was a bit stale. the bathroom was clean and there was a hairdryer there too. i liked the shower which was easy to use and the water stayed hot. breakfast was a serve yourself buffet downstairs in the basement where several tvs showed the daily news. it was a busy buffet and sometimes it might be difficult for - people to sit together. once again there was no natural light down there so it did feel a bit stuffy but the food was filling. the bagels which could be toasted were big and very tasty and came in a choice of flavours. there was also a wide variety of donuts which came in fresh everyday in boxes. there was fresh fruit and cereals and juices and yogurts etc and eggs available. all in all i would say the breakfast was above average but rather crowded and you were expected to clear away your own paper plates after to make way for the next people. the impression from the people at breakfast was that the hotel was used by people from all over the world who were on a budget but wanted to stay in the centre of new york. when we booked via the hotel is own website we wanted to stay - nights but there were only - nights available. i hoped that once i got to the hotel i would probably be able to extend my stay by - nights as there might be a cancellation. this hotel was so busy in june that it was not straight forward to extend my stay. i was advised by reception at the last minute that it would be possible to do so but i was to be charged an extra $--- per night! i decided that this pushed it beyond a reasonable limit as i was already paying $--- per night inclusive of taxes. so i found a much larger room only a -- minute bus ride away in new jersey for $--- per night for our remaining - nights in new york. would i recommend the hotel at time square? the answer is yes. plus points are it is cheap by manhattan standards breakfast is good rooms reasonably clean and has great location. only negatives are that the room price varies per day it is so busy that you might not be able to extend your stay at the same price you are paying!',not_happy
id14789,' i travel to nyc frequently on business and have stayed in many of the top luxury hotels (peninsula four seasons mandarin st regis) as well as the trendier ones (soho house -- thompson). however since my first stay at the bryant park ive never stayed anywhere else. it is the perfect combination of everything a business or leisure traveller needs: convenient location that is not congested with a fedex kinko is two doors down; reliable wifi and cell phone reception (ive had to stand in the hallway in other nyc hotels to get reception); tall ceilings and windows that open onto the park; large clean well-lit bathroom with tub (ladies you know how important good lighting is!); friendly helpful staff that remember my preferences; room service from koi. highly recommend!',happy
id14790,' this past weekend we spent two nights at the hotel blake having reserved two rooms. the location of the hotel is wonderful the rooms are nicely decorated the doorman was friendly and helpful and the continental breakfast was presented well. where the hotel blake fails completely is in cleanliness. one would expect that when charged $--- for a short stay the rooms would be clean. this was not the case. the baseboards in both rooms had sufficient dust to be noticeable; none of the lamps had been dusted and there was a bottle cap under the desk and chocolate candies on the floor of one room which clearly had not been vacuumed by the housekeeping staff. the shower floor in one room had black mold. the coffee pot also was missing from that room. in both rooms we had to move the bedstands from the wall in order to plug in the ipod unit. crud dust and old cigarette butts lay on the floor between the bedstand and the wall. after checking in and seeing the condition of the rooms we reported it to the desk clerk when we left for dinner. not only was nothing done that night but the next day the housekeeping staff failed again to clean the rooms. the hotel blake could be a four star hotel if it would correct what is a terrible housekeeping situation. we will be returning to chicago soon but will not stay at the hotel blake.',not_happy
id14791,' this hotel was fantastic! i would recc it to anyone! a beautiful stone building roof top pool entertainment (mexican dancers) and piano in the lobby. free fountain drinks and popcorn in the lobby from -p---p (which was really nice since it was so hot!!) and free happy hour from -p--p in the lobby (free alcoholic drinks) and free breaky in the morning waffles french toast bagels eggs sausages cereal pastries juice.... its located right on the riverwalk and you can walk anywhere around san antonio in about -- minutes the alamo the convention centre the mall the mexican market...... we went to this hotel for a business convention and everyone was very impressed. exp since we got such a good rate through travelocity!',happy
id14792,' this place was definately a converted apartment complex. the rooms are big and kind of -- is ish. the bed was ok. i loved the kitchen. the fridge kept my beer cold.',not_happy
id14793,' i was laid over in seattle due to tropical storm irene and moved from the comfort inn to double tree for better accommodations. the hotel was supposedly full but a room was made available around --:-- am on aug --. i reserved two nights since the earliest available flights left around --:-- pm on aug --. my room had a faint smoky odor that was irritating to me so i requested a change within a few minutes and was moved to another room which seemed better though it had a strong deodorizer smell. when i came back a few hours later the deodorizer had worn off and the smoky-musty smell was more apparent. but i decided it was not worth complaining again since i would only be sleeping there one night. the hotel employee told me that sometimes people smoke outside and the smell gets into the room. but i find that hard to believe. one reason i moved to this hotel was for the free internet terminals in the lobby which i needed in order to rebook my flight. but most of the time all four of them were busy - i dont think four terminals are sufficient for a hotel of this size. eventually i was able to find a free terminal after -- pm and was able to rebook my flight for the next morning (aug --). aside from the air quality the room was better than the comfort inn. i did not get a chance to try the breakfast. when i checked out (at -:-- am on aug --) i was forced to pay a $-- early checkout fee. had i known this i would have only reserved one night at a time. i doubt my travel insurance will cover this fee. i feel like i got cheated since this room would obviously have been vacant anyway. for this reason i do not plan to stay at this hotel again.',not_happy
id14794,' my husband and i stayed here for our anniversary weekend and we really enjoyed ourselves. it is very close to nick & sam is which is a fabulous dinning experience. we walked there for dinner and then walked back for drinks in the stoneleigh bar. i was really impressed with all the decor and the spacious room. very large closet which was awesome! i was disappointed in the size of the bathroom. in our suite the tub had a very hard time holding water and the service tech came to fix it but it really never worked right. we also had room service and it was very good for breakfast! overall it was a fun weekend here in dallas... i think it is a must experience hotel just for the history!',happy
id14795,' the pan pacific was a wonderful new hotel very close to central seattle. the staff was amazing with great client service focus and attention to detail. i had purchased a bottle of white wine at whole foods (conveniently located in same complex). as i was walking in the doorman saw the bottle and asked if i wanted a bucket of ice sent to my room for the wine. he did this without me saying a word great service. i would recommend this hotel to anyone staying in seattle business or holiday.',happy
id14796,' failed to clean my room during my absence. when i reported it to the reception they said no housekeeping was available at -pm. subsequently i was offered a breakfast voucher but as i had a breakfast meeting these were useless. free wi-fi in the lobby which is on the -nd floor however you had to pay almost usd -- per day in your room for each device (phone computer ipad). inadequate elevator service for -- floors you had to wait a long time and always stopped at the -nd. no working space for business use in the room. safe and tv not working',not_happy
id14797,' the service is supreme the employees are just willing to help you all the time the people at the front desk excellent the housekeepers very very polite the hotel couldnt be better i recomended this hotel always. congratulations magdalena groover',happy
id14798,' the hotel was nice and clean and so was our room. the breakfast was great. but their front parking lot wasnt good. theyve marked all the front spots as compact but everyone wants to park there regardless of size. my car and another one close by got bangged up in hit and runs during our one night stay. the hotel cameras didnt reach the parking lot and management didnt seem too concerned either.',happy
id14799,' we had a very disappointing stay at this hilton. this is due mainly to the dreadful manner of the staff. i can honestly say i have never been to a hotel where the staff are so rude. someone needs to remind these guys that guests are keeping them in a job! the pool is still closed even though the website said it would be open on april -st. free breakfast for hilton gold is a coffee and pastry from starbucks not what i call a breakfast more of a snack. so we ended up paying the $-- up charge for a full breakfast. the only guy in the whole hotel i came across with any understanding of customer service was the guy who seats you in the restaurant - he was great! all the other staff can learn a lesson in customer service from him. on one night we were woken by the security staff chasing someone down the corridor i think this is because they never check guests when they come in the hotel and the lifts for tower - are right by the doors so it is easy for undesirables to get into the hotel. we are hilton gold started in a room in tower three which we could hear construction noise from so we requested a move at first they did not have a room but then (surprise surprise) they managed to find one! so we moved. . . . . . . to a very shabby out of shape room in tower -. dirty stained carpets desk chair falling apart out of date furnishings. the shower in this room hardly worked it was just a dribble. also when you turned on a faucet the pipes vibrated - we joked about it sounding like a ship is horn. only good thing about the room was the bed was comfortable. because the staff were so rude we did not even bother to complain to the hotel about the shabby room because we were only going to be in it three nights. this hotel really lets the hilton brand down. sure it is a great location. but the tired rooms rubbish shower and incredibly rude and offhand staff let it down. if i were you id stay at the nikko next door where we were sent to use the pool staff much friendlier and the hotel seemed clean and up to date. i would avoid this place in the future really not worth the premium price.',not_happy
id14800,' great hotel. location superb with metro station literally across the road. felt very safe to walk round at night ( two ladies) rooms very pleasant clean with coffee maker microwave and fridge. the whole hotel felt fresh airy and clean. we met eddye on reception. i mentioned i had seen his name on trip advisor .after that every time we saw him he offered us extra tea bags and a tea pot being two english ladies ! - he had a great sense of humour. all in all a brilliant hotel highly recommended.',happy
id14801,' stayed here for work several weeks ago. the people who work here are terrific. had a long chat with several of the people working at the desk during a wine hour and they were charming and personable. remembered me by name the next few days and made me feel like i was with friends and family. johnny is smile and greetings made it a pleasure to come home from work. fabulous restaurant next door - bistro bis. lovely room. great location within walking distance of union station. would stay here all the time if i could get good enough room rates!',happy
id14802,' we stayed here for a couple nights in may. check in was quick and the staff at the front desk were helpful. we were told that our room had a view. well if we looked out the corner of our window we could see the top of the space needle behind all the construction cranes!! we thought it was funny. they charge $-- for underground parking at their property. we parked for free on the street at the side of the hotel and our car was safe. the staff provided umbrellas and a map of restaurants in and around seattle. the coffee in the room was terrible. however there is free coffee at the coffee machine available to guests in the restaurant we made do with that - way better! for the price we paid this hotel is basic no major complaints but nothing to write home about either. breakfast wasnt included with our room price so dont know about the food. there was construction going on so the carpets in the hallways had plastic sheeting taped down on them.',not_happy
id14803,' great location older hotel with smallish rooms - but very comfortable beds everything is wonderfully clean. the staff is friendly - the bartender personable. the parking garage is just around the corner. this is the type of a place i have been looking for my occassional overnights in the city.',happy
id14804,' we spent - great days here in seattle.everyone we came in contact with at this hotel was wonderful.front desk everyone was kind and courteous treated you like you were an important person to them.not like the previous nights hotel(diferent chain)we had stayed at in pittsburgh. the room was cleanthe view of the space needle beautiful;didnt hear any street noise and we were there a sat.night .breakfast was goodnothing greatsufficientit was basically what you would get free in some hotels(scambled eggbiscuitsgravytoastjuice ) price $-.-- ok would not have paid the full price.staff there very friendly and attentive.but you are in seattle and prices are not what they are back home. price of room was good.close to attractions(space needlemonorailride the ducks)we actually rode monorail to pikes marketthen walked to pioneer square and walked back to hotel.it was a great place to stay.it is not a luxurious hotelbut in my opinion it deserves an excellent rating for what it isand how they treat there guests. i believe management and staff make this place. now was there anything i did not like to be honest.yes there would be .although i understand and respect the purpose for themi did not like the soap and shampoo dispensers at all.i prefer the small idiviual soaps and shampoos.',happy
id14805,' this is the time share location for marriott at the jw marriott desert ridge resort. the great thing about it is that you have full access to the resort (across the street) but you have all of the amenities of home. the pools are incredible as is the spa and golf course. best of all the kids have their own space as do the adults! plus you have extras that the resort cannot provide like free covered parking full kitchen - flat screen tv is and a w-d in the unit. all this for about the same cost as one hotel room!',happy
id14806,' i had a bad experience at this hotel lets start with the room was dirty when i arrived i asked for the senior discount i didnt even get it even though i had my grand mother there and a legal id with her age no feather pillows no extra towells as i requested and the worse part was that they charged me for valid parking in all - rooms i had so they basically charged me for - cars. - weeks after still havent get my money back from the valid parking.. ps: the hotel is nice but service is poor!!! except the house keeper .',not_happy
id14807,' my husband and i took a weekend trip to chicago in july --. we did not know what to expect but had a wonderful time. we stayed at the sofitel- excellent location service and rooms. we went to navy pier and wrigley field- great fun for families. on the way to wrigley we passed the beach. i was so surprised ! it is a respectable size has volley ball nets jogging and bike trails that lead to some museums. we will definitely return and stay longer next time.',happy
id14808,' my daughter and i traveled to new york from boston on the train and discovered that the new yorker was quite close to penn station. we loved the art deco decor and while the lobby was busy we were quickly checked in to our room. we were lucky enough to get a refurbished room which was on a corner and quite large. the bathroom was large and luxurious with marble and tile. the diner was somewhat overpriced but there are so many other food choices around the hotel that this was inconsequential. we easily hopped on subways to tour manhattan and were within easy walking distance to the theatre and times square. we did have trouble trying to get information from the concierge as this really is a very busy hotel. we would definitely stay here again.',happy
id14809,' my husband and i spent this past thursday and friday nights at the swissotel. we were very pleased with the hotel and with the service. we had a standard room the first night. it was large and comfortable. the next day we were out walking for hours and returned to our room at -:-- p.m. hoping to relax. the room had not been serviced and we were not pleased. the front desk offered to have housekeeping come right up but we were not interested in leaving the room again. they offered us a free upgrade to a corner room. the views on all sides were spectacular. we didnt use the fitness center or pool but they are beautiful. ive posted one picture of the view from the standard room and the rest are pictures of the corner room. we will definitely stay at the swiss again.',happy
id14810,' my husband and i stayed at the omni for our -- year wedding anniversary. our first encounter was with johanna and steve while checking in. they were so kind professional and helpful. they helped ensure our anniversary was a best one yet! then amiri the concierge gave us wonderful advise on what to see and where to eat during our short visit. the purple pig restaurant was above and beyond! the hotel is amazing to include the location food and rooms; but the staff makes the omni a step above the rest. thank you for making our first trip to chicago such a memorable lovely experience! dean & debi',happy
id14811,' abbreviated version: this is what one would call a post-revolutionary industrial funky-mixed-with-retro-vibe establishment. i think its target market should be the ----- year-old hipster crowd. while from a let is try something different point of view this was a different place to stay at from the practical perspectives of i prefer something quiet and cozy and i like my full night is sleep uninterrupted this is not the right destination. full detailed option: the decor is on the dark side: various degrees of grays & blacks (very gotham city) with the occasional whites thrown in. the lobby is a huge dark open space with long communal tables and industrial factory long-armed lamps permanently attached to the surfaces running in the center of the ground floor dividing it into two seating areas. one area has huge sectional couches arranged in two large rectangles due to accommodate up to -- friends (or strangersas the case may be. for the latter be careful maneuvering over others legs if you are unlucky to find the seats at the center of the section.) the other side of the great table divide has more intimate seating arrangements with couches and arm chairs. but good-luck finding a seat: every time we passed through the lobby it looked like a mass of college students and unemployed grads virtually all on laptops ipads iphones or another smart gadget. upon (early) check-in the staff (all dressed hip girls with funky asymmetrical cuts or stylishly-messy i dont give a damn if you dont like it longer locks) were accommodating to find us a room and took the time to find info and write the details to some food questions we had. we were in room ----. again different . long winding very dark hallways but the room was surprisingly light and a decent size for two people. the bathroom however while en-suite was a long narrow space: awkward positioning of the tub and sink mandates stepping between the two side-ways in s twist to reach the loo. a larger person would have tremendous difficulty maneuvering in this confined space. the room had a - window thankfully facing open space as we were on the --th floor. that afforded lots of daylight and nice views of the buildings near-by. the bed was positioned to face the window directly. i first found this uncomfortable but the unadorned window had shutters swung open to the sides. the king-sized bed was quite comfortable with four king-sized pillows warm duvet and a large plaid blanket as a bed-cover. but too close to the front door. the lighting in the room is unconventional too. the same vibe: factory lamp stark light beam as opposed to the softer light one prefers in a hotel room. i did get a kick out of the bathroom light bulb which after the switch was flipped took a few seconds to warm up and lit up gradually as opposed to instantly. now the uninterrupted sleep topic: not happening unless you are - sheets to the wind or on some other helpers . i sleep with ear plugs and my husband usually sleeps like a log anywhere. not here. and we did have a few drinks while out followed by some bubbly at the hotel. however the ding ding and the sliding doors of the elevator the baby crying in the middle of the night (not ours) the footsteps and conversations of people in the hall were all too loud. add to that the car alarms sirens honking and yelling on the streets below along with the howling winds outside - the cacophony was non-stop. it is now -:--am (yes am) and i hope to fall asleep from exhaustion because none of the above noises will subside: someone is baby will be up again soon crying. thankfully we are paying a lower price through a promo: $--- for a king- size-bed room. id freak out if we had to pay the standard rate $---.',not_happy
id14812,' i was travelling by my self so spent a long time trying to find an affordable hotel within easy reach of the sites. this hotel is on the edge of the george washington university a safe area and within --- -- mins walk of the mall and the white house. there is a little student grill place across the road that does breakfast starting at $- dollar. the rooms are spacious and it has great wifi which was handy to call my other half and parents whilst here. i think it was reasonably priced given the location the massive room and clean look. i do agree that it looks a bit dated but as everything is clean tidy and fresh this is no concern to me. when i come again to dc i will be looking to stay here again.',happy
id14813,' ive given this - stars because its great value and cheap for ny. its a budget option however and you should be aware of this. its in a lovely street full of brownstones and the hotel itself is part residential. the room was comfortable enough with cheap wicker furniture and a sink. the first hotel ive ever stayed in where the room door had a spy hole and chain! despite this the neighbourhood felt pleasant and safe. breakfast is simply a coffee and pastry in the basement - you may want to go out for something a bit more substantial. the shared toilets and showers are small and old but perfectly clean and nice to use. the hotel provides robes towels and a few toiletries. the heating came on during the second night and the old radiators made a terrible racket - clanking and hissing! it was very alarming! although the hotel has a website you have to book by phone - you cant email. my husband (who is usually sceptical about such things!) had a fright when he thought he saw a figure at the end of the corridor (our room being the last one along there) which gave me the shivers!',not_happy
id14814,' i stayed here with my wife during the weekend of thanksgiving --. everything was perfect. the service the room the surrounding area. the breakfast service was also very nice. the staff was courteous and helpful and tried to assist you with everything.',happy
id14815,' this hotel was repulsive. there are no words to describe the feeling you get when you walk into the lobby and the receptionist is behind bullet-proof glass. while we were standing in the courtyard trying to figure out where we could go instead you could smell marijuana floating through the air coming from the rooms of the residents who called this place home. the linens in the room were soiled the toliet and shower were disgusting. the cleaning lady used a shopping cart to carry her things that were mostly used old grimmy sponges. when we finally found somewhere else to go we demanded a refund and were accomodated immediately. however before we left we took a picture in front of the strip club next door just for the memories. please unless you want to pay money to stay in what feels like an abandoned crack house stay somewhere else!',not_happy
id14816,' we stayed at this hotel from the --th to the --th of january and prior to our holiday we were apprehensive about staying at this hotel as the reviews were quite concerning. yes! the heating system was unpredictable. on arrival the rooms were extremely cold and necessitated us moving rooms and during the night the heating was extremely noisy. on a plus note bed and bathroom was clean. not an ideal area to stay it was a long walk to mid town.',not_happy
id14817,' i stayed in this hotel for one night and i would definitely recommend it. not only were the rooms spacious and very comfortable but the location is excellent. the staff were fantastic very helpful to a couple of weary travelers! my only quibbles were that i had an ajoining room where the folks through the connecting door were loud very loud at -am in the morning and you could hear everything between the doors. it also took me awhile to figure out how to use the bath and shower but i figured it out. i would recommend the hotel if youre going there though check out mary is for breakfast ~ head out the front door and go left - blocks and it is there.',happy
id14818,' i stayed at this hole and will not be staying again. when i spend the kind of money i expect better service . i do not like being lied to about anything when this kind of money is spent. i hope that other people feel the same. i can only base my opinion on the way i was treated not what other people say. apon check-in i was told that i was not in the reservation system . i have a reservation reciept to prove just that. i was told that if you need pillows just call the front desk and they will bring one to your room. no wrong they will not do what they promise. then they will tell you thay something opens at a cetrain time and it does not open at that time. when you ask about it not being open they will argue with you about what they said. i was told that a manager was on his way to talk to me it took an hour of waiting before he showed up. the girl said she called him when i asked but when i asked him about when he found out that i wanted to speak to him he said he just found out - min before. someone is not telling the truth about that. they will tell you that you are next for something but that is a lie also they will put other people in front of you because they feel like it . i guess that is the reason i never got clarification as to why i had to wait. this hotel has alot of nice things but if you have a problem they treat you like you are a piece of [--]. my room was dirty and had broken fixtures. i will not stay again just because of the way i was treated not because of the ammenities. did i say my room was dirty . that is a big one i do not like dirty at --- a night. there are a few other problems that i talked to them about but i do not feel like writing everything down this is just so everyone knows how i was treated. good luck if you stay there and do not be suprised if it does not meet your expectations.',not_happy
id14819,' went here the other day and when i registered in i should have known.. that this was not going to be a good stay.. i am ok with a place that is aged and lacking some updates but this is so run down!! no pride of ownership and of course no refunds!!! most of the doors have either been kicked down or broken into.. you are unable to access the office without being buzzed in!!(that should have been a clue) when we entered into the rooms they were filfthy-gross by teenager status!! so many unexplained stains and who knows what on the floors and beds... the only thing we did there was to charge our cell phones!!! i checked out of the place within the first hour of check in!!! there was no way i was sleeping there .. i would have rather slept in my car!!! disgusting place i have ever been!! trust me..',not_happy
id14820,' i made reservations for this hotel - months prior to arrival. upon check in the hotel requires to hold the total balance of your stay on a card. this was fine however we had the unfortunate incident of being quoted a significantly large amount (about $---)over what i was originally quoted - times over the phone. i told the agent the amount we were quoted and he said that my amount was totally incorrect and in no way would anyone quote that. however when i whipped out a printout of an email sent to me by the reservations manager with the original quote let is just say the upper hand had changed. he went to speak to this person and supposedly it was still an error. we still ended up paying only $-- over our original quote because it was still an error- (by a manager???!!). honestly we were too jet lagged to argue any more. be advised that despite this issue (which can be simply avoided by getting an emailed copy of your total rates including taxes) we enjoyed our stay at the belleclaire. all the bellmen we encoutered were very helpful and very polite. the rooms were clean and everytime we called the desk with requests they were answered immediately. yes the elevators are small to fit barely one person and their luggage however that is what the bellmen are for so just ask. they have a freight elevator to handle that issue. the room we stayed in contained a fridge iron cd alarm clock tiny dresser closet hair dryer and even liquid soaps lotions shampoos and conditioner. the neighborhood surrounding the hotel is awesome. safe quiet and far enough from the touristy times square area. there are also lots of shops and restaurants a few steps away from the hotel. the subway is a little more than a block away- i would suggest using it since cabs can get pricey if youre hanging out in the lower areas of manhattan like we did. if youre more than - in your party take advantage of the transportation options they offer at the little shop located at the entrance of the hotel. you could save some money going back to the airport. and yes i would stay at this hotel again.',happy
id14821,' this hotel rooms are very spacious but it lacked the atmosphere of a nice hotel you think you would find with the name it has. first of all the layout of the rooms is like a maze (good luck finding it) make sure when they ask if you would like help with your luggage to accept. nothing like carrying several bags up many different stairs to get to your room. if your going to need a taxi call ahead at least -- minutes before you need to go. the restaurant-bar is a closet. no room at all. the location is not the best. there is nothing around you can walk to. my experience here was not what i had expected. the pictures on the internet do a lot of justice to the rooms.',not_happy
id14822,' i stayed in this hotel on july ------ before going on my cruise and wish i could have stayed longer. it was cleanthe staff welcomed you with a smile and a bottle of water for each person. there was lemonade also at the front desk that was very good. the room was cleanit had a refrigerator in the room the beds were very comfortable i wish i could have stayed longer. i am planning on going to new york city and this will be the place i will stay it is reasonable walking distance to good eateries and good shopping especially the famous macys department store.',happy
id14823,' had a very tiny room wedged into a corner (---) with no views at all other than looking right across to a brick building. did book on priceline so i guess that is what you get. the bed was nice and bouncy and luckily the ceilings were high to offset the small room. the bathroom was so tiny and the door didnt even open all the way due to the doorstop so you had to squeeze yourself in. the bathroom was renovated though and had - showerheads which was cool. the air-conditioner-fan was all messed up (woke up - times in the middle of the night to try and control the thing!- very annoying). hallways were outdated and seemed old. $-- was quite a shocker for ---hour parking. good location though right in the middle of shopping and on the cable car street.',not_happy
id14824,' cant imagine why this hotel expects their guests to pay for internet access when it is free in so many other hotels restaurants and businesses. it is like being trapped in a dead zone in the middle of what is called the tech center of denver. they have a business center but again there is a fee if you want to use the internet. the beds are very comfortable and the rooms are nice. they no longer have in-room coffee makers but have a sign saying that if you want one you have to call and have it brought to the room. also beware if you buy a movie. if you change the channel say accidentally because you get mixed up about which is the volume and which is the channel your movie is over. period. you would have to pay another $--.-- to pay for the movie again if you wanted to see the rest of it.',happy
id14825,' just returned from an overnight at the elysian where i opted to stay with two girlfriends for my --th birthday celebration. i have stayed at many - star hotels all over the world and this one is my new absolute favorite! i honestly will not stay anywhere else when going to chicago! the staff was beyond helpful and nice...and not fake! it was genuine and not over-bearing. being an interior designer i had so much appreciation for the gorgeous surroundings from the lobby to the room to the hotel bar and restaurant! this is one of the best things to hit chicago in the last year by far! thank you for a wonderful stay...especially to martin at the front desk and levi whom was our server in the bar..they were fabulous!',happy
id14826,' when we first arrived i was optimistic. the pool looked nice and the front of the building was nicely landscaped and clean. then we drove to the back where our room was. we were greeted by a homeless man begging for change sitting by broken hotel furniture in the parking lot. the door to the room needed a little extra momentum to shut. i am sure the neighboring rooms loved it. there was a large gap under the door that really helped the parking lot sounds come into the room nicely. the walls were thin so i got the opportunity to listen to everything in the next room all night. both beds had cigarette burns in the sheets in our non smoking room. the ironing board was burnt and discolored bad. there were stains on the inside of the shower curtain that i didnt want to inspect close enough to find out if it was mold or boogers(you get the idea ). the shower leaked all night. i will not stay here again. the staff was very friendly and nice though. the information on the hotel says newly renovated. our room defenatly wasnt newly remodles. the carpet was old and worn out. i have to admit that i have never seen chairs used as bedside tables in a hotel. now i have.',not_happy
id14827,' the clerk at the reservation desk was abrupt and told me i had reserved a smoking room even though i had a conformation print-out showing non-smoking. we did get the non-smoking room but the clerk was having a bad day or hated his job. we had been warned that the rooms were small and they certainly were cramped. it is a very convenient location for a visit to the museum of natural history and central park and both were everything we hoped for. the breakfast at the hotel was plentiful with a good variety but very crowded. the bed was comfortable and the room was clean. there were lots of restaurants within a two block area.',happy
id14828,' i was in san diego for work and my husband came to visit. it was a tight squeeze for us and our luggage. very much like a european hotel. it is nicely decorated and modern but doesnt seem to use the small space efficiently in the choice of furniture or layout. the shower has no door and there was no way to direct the water flow from the shower head so every time we showered the bathroom had a puddle of water. the air conditioner was also so loud that i had to turn it off to sleep. the walls were very thin and i could hear my neighbor is alarm clock go off in the morning! another concern is that it is located right next to the greyhound bus station-not so keen on that as i work nights and often walked home by myself. proximity to dining and entertainment was good. i was there for two weeks. i would only stay there again for a short stay and i got a good room rate.',not_happy
id14829,' you cannot go wrong with this hotel. it is got a great price has great amenities friendly staff and is close to everything. best of all the complimentary breakfast is terrific! ill be returning here for sure.',happy
id14830,' booked a one night stay knowing that this motel wasnt in a great location but it was where i needed to be without spending a hundred plus dollars on a holiday weekend. next time i will spend the money because this place is terrible! the neighborhood is not great but not the worst...the worst being your car is stolen while you are in it...in this area they will at least wait until you are in your room. another words do not park a nice car here and do not leave anything in your car. if you are unfortunate enough to ignore all the bad reviews like a idiotically did try to park in the front parking lot which is well lit and shared with a denny is so there is a fair amount of foot traffic. the rooms. one step above gross. i had a non-smoking room that smelled like someone was smoking next to me all night long. all of my clothes even the ones that i left in a closed suitcase smell of smoke! there is even an ashtray in the room with a sticker on it that says no smoking. but really an ashtray!!! the beds are hard as rock and i mean hard. i am a fairly big guy at --- pounds and i didnt make a dent in it. the pillows are very thick and hard also. you either sleep with your face pointed at your toes or sleep without a pillow. of course like the rest of the room there was a constant smell of smoke. heating and cooling. well if you want to listen to a --- taking off all night long there is a huge heater-air conditioner in the wall. when i first turned it on i thought it was going to vibrate right out of the wall and possibly start spraying parts all over the room. no way you are running this thing and sleeping. they are so loud i could hear them running in the room below me and on both sides of me until i assume they gave up on the noise and turned them off. this stay was a disaster. i wasnt able to sleep at all because of noise smell and uncomfortable beds. at one point i was considering driving to work and sleeping in my car. other reviewers have called this place a pit! gross scary horrible horrible filthy dirty and smelly... all are correct and possibly being a bit nice. never ever ever stay at this place. motel - should be ashamed to even have it is name assoiciated with such a crap motel.',not_happy
id14831,' hotel is in convenient location in eagle rock easy access to freeway system. physically plain building right on colorado blvd but pleasant staff and clean rooms and with easy distance to shopping and restaurants. beds are comfortable facilities relatively well kept and clean. decent continental breakfast and -- hour fitness pass make it worthwhile for a no frills comfortable stay.',happy
id14832,' it is a hotel at lax and for the price in this area ($--- internet rate) it could be worse. if youre expecting a --star hotel youll be dissapointed. but i wasnt expecting that and had a good experience with checkin and the only other part of the hotel i really saw was the upstairs lounge. the food was decent the views nice and the service staff was actually exceptional up there. i think that you get what you pay for and it is a good value for the price. im staying here because ive got a flight to the east coast tomorrow and didnt want to take a red-eye. it is close-convenient and i stay here again. td',happy
id14833,' the room was spotless and very comfortable. - pillows per bed (and all comfy not worn out) nice firm mattress. it is a green hotel which didnt affect us since we were only staying one night but we appreciate the hotel is commitment to saving water. breakfast was worth having too - sausage gravy and biscuits! (there were other choices but i was all about the hot breakfast)',happy
id14834,' gracious old world service if front desk is busy check in at guest services. walk to rock center un central park and more. rooms range from small and stodgy to beautfully refurbished. make sure you get one of the latter. breakfast and lunch are fine. go elsewhere for dinner',happy
id14835,' we stayed at the four points lax during a layover in october. the staff was extremely welcoming and checking in at --:-- a.m. was no problem. they actually have a -- hour non-time limited check in program for layover folks - you check in at - am your room is yours until next - am -- you check in at -- pm your room is yours until next -- pm.... very accomodating concept --- you have to arrange and ask for it at booking -- but a very nice feature for air travellers. it is not available on the lowest room rates - but for an extra $-- off the bargain basement rates the flexibility is wonderful.. staff was great decor was a re-do in a modern chic style ... nice in some aspects wierd in others. the rooms dont have drawers - but cubicle bins - -- it is definately a remodel on an old creepy hotel. long corridors with low ceilings and the bathroom is done in a full white redo -- but the heavy textured wallpaper over the existing tiling? or something and the paint-overlay on the tub and tile was already starting to peel a little -- made you wonder what else they cheaped out in the re-do -- i could already see the paint-overlay peeling off on the wear points on the elevator doors. windows on our room were absolutely filthy -- we could barely see out of them. restaurant was friendly and wide beer selection was fun appetizers were good and overall both hotel and restaurant staff were extremely helpful.. the exercise room is great! great machines lots of space yoga mats and a good attendant. outdoor pool was cold -- but it was early october -- nice pool area but they could have done more to make it not just a summer thing -- pool could have been heated there could have been a hot tub and the nice looking outdoor bar could have been staffed -- but instead it was just cold and empty even though it was a bright sunny day . would be a definitely consider this hotel again for a layover because of great staff and accomodating policies and nice bar and exercise room and convenient location... but not for an extended stay --- and im not sure it is going to age well......',not_happy
id14836,' interesting hotel. posh looking. bed was very comfortable. i usually have problem sleeping through the night at a hotel. but not this one. i slept from -- to - straight! the amazing thing is that they have face wash provided in the bathroom. i think everything about this hotel is pretty cool. more for the rich and beautiful than your grandpa and grandma type of places. try the restaurant next door too. it is very good.',happy
id14837,' i always stay at marriott is because of their consistency. i am rarely disappointed and this time was no acception. we stayed for three days but our main intention was to visit the grand canyon for a day. when i got to the hotel i could have easily forgotten about the grand canyon but my husband had his heart set on it. the drive was under - hours and both scenic as well as pleasant. however i wouldnt do it again. back to the hotel. the lazy river was my favorite. the grounds are beautiful and the staff courteous. we ate at the hotel only once at the blue sage and it was for breakfast. no big deal seeing as it is hard to screw that up. we ate and shopped in scottsdale mostly. i barely had time to lounge at the pool but were going back because we bought three nights at the timeshare across the street although we would prefer to stay at the hotel again. they do not have a conceirge but they did upgrade me to a pool view. the hotel is in a good location with a shopping plaza a grocery store pharmacy and eateries across the street. i would like to visit the jw in scottsdale since they have all private villas. i would recommend this hotel for families although there werent many when we stayed.',happy
id14838,' stayed at the stanford court earlier this year through a priceline purchase. paid $----night which was great for that area. first the good - location is amazing. great fun to walk down to union square then take the cable car back. close to everything and great views (from some of the rooms). now the bad - the hotel obviously has not been renovated in more than -- years - totally unacceptable for a supposed - star property. the walls in between guest rooms were paper thin - had to spend two nights listening to our neighbor is conversation. i refused to walk barefoot on the carpet it was so disgusting. the entire room (and most public areas) felt like i was staying at my grandmother is musty old dated house. if i had paid anything near normal price i would have taken one look and left. there are much much nicer hotels in the area - spend your money somewhere else!',not_happy
id14839,' i go to this hotel every year and each year it gets better and better! it is excellently placed for going out on the town and the rooms are just perfect! when i go there my worries just slip away which not even reading can do. the breakfasts can really get you up in the morning and happy hour excedes expectations! the pool is nice after even just a few minutes in the sun. i love this hotel! <-',happy
id14840,' i will first start by saying that this hotel wasnt all that bad. i personally would not stay there again just because i dont like the old style decor and would much rather prefer the modern design however that is just me. the staff was excellent and extremely helpful with everything i needed check in was a complete breeze although i was extremely dissappointed that with as many parking spots as this hotel has they still charge for parking.. but it is san diego and a lot of places outside of the downtown area are starting to charge now. they do have patrolled access gates however in and out so that does add a little security. the first room i was given was called a garden room which sounded nice it wasnt in one of the large towers so i figured it would have beautiful sceanary and would be very quite. quite the opposite actually my scenary outside my window was of an ugly fence and i could hear everything going on outside my room. the worst thing about it though was when i opened the door i actually laughed at how small the room was basically it was just barely large enough for the bed and the television which was horribly small also. the bathroom was like a matchbox. i called the front desk and told them i wanted a room that was a little larger and they were quick to accomodate they placed me in one of the towers on the ground floor so i had a patio. they even sent a bellman to my garden room to deliver my new room keys he even offered to give us a ride to the new room. once again excellent service. when i opened the door to the new room i was given i was pleasantly suprised. the bathroom was extremely large with a second sink and vanity area. the bed was huge and the room itself was rather large with built-in ac so it was never noisey when it was ran. the television also got much larger to with the new room. so my recommendation to anyone preparing to stay at this hotel is to tell the staff members that you would like a room in one of the two main towers those rooms do not serve to disappoint and while i was on the ground floor with many rooms above me i was not disturbed my noise at all. everything was great the bed was even really comfortable. just keep in mind that since this is an older hotel the rooms have older style decors. they did maintain their grounds very well however and all the surroundings were great.',happy
id14841,' this is a great airport hotel. it is quiet very clean decent rooms and price is not too bad. easy to get to on free shuttle. very little aircraft noise. service at reception was a bit slow and buffet breakfast not the best but overall recommend this hotel.',happy
id14842,' myself and another mother took our two -- yr old sons to ny. this hotel cant be beat for location in my opinion. and i am a travel agent. the only draw back i could find was the smallish bathroom for four people. but the room size probably made up for it. we enjoyed the morning breakfasts (a unique find in ny). every morning they featured a different hot item. and starbucks is on the corner for your caffine fix. we also loved the lucky sunday (chinese) restaurant right accross the street. their lunch specials are very reasonable. although we ate there at night also. service was outstanding and the food very fresh. very easy walk to the theatre and we felt safe. like any big city you just need to be smart. we also realized the subway system is --- of cab fare and dont be afraid to just ask anyone which train to use for your destination. happy traveling!',happy
id14843,' decor on the rock-star side of things - interesting to look at but not to live with for - days. the hallways were too dark to navigate with anything more than your room key - not the case when youre there on business. the bed was comfy. the shower did not drain well; not unusual. the hallways smell in the mornings of stagnant water - which didnt help our enjoyment of breakfast in the hotel restaurant. and the stolen items - that is where value and iservice take the downgraded rating.',not_happy
id14844,' stayed in one of the rooms with - double beds. the room was clean and the bed was fantastic. the room was dowdy and could use a renovation. the room seemed small and at $--- plus tax a night (breakfast included) i thought it was a bit overpriced. the room was dark as it faced another building. front desk staff was nice. no hotel parking but they send you to hertz - blocks away where you get a great deal for overnight parking - $-- which for ny is cheap. location is excellent with good pizza places etc. nearby. based on other reviews maybe my issues were because of the type of room. they only have - room per floor with - double beds and kitchenette which we didnt use.',not_happy
id14845,' palomar is located just off of dupont circle which makes it a breeze to get around dc via metro. taxis are also plentiful. there are lots of things to see within quick walking distance. a favorite of ours is the phillips collection a high quality museum of --th and --th century art is just around the block. there are several restaurants within a couple of blocks of the palomar. the design in hotel itself is cool without being alien. the vibe in the lobby was very inviting and a nice place to meet up with our friends in town. the rooms are comfortable and spacious. the rooms are also very clean and that is something i am obsessive about! the service was friendly and proactive. we will be back to palomar on our next trip to dc!',happy
id14846,' the entire staff was the best. there was no request no large or too small that could not have been handled efficiently and cheerfully by this staff. was this just another hampton inn? no because the personal level of attention was phenomenal for a hotel in this price category.',happy
id14847,' the hotel elysee is a romantic impeccably-maintained throw-back to old new york - think grandour and elegance. each room is special and unique and luxuriously comfortable. my husband and i live just outside manhattan in one of nyc is tony suburbs and we are probably the pickiest people i can imagine in terms of comfort and cleanliness. however we continue to stay only at the hotel elysee because it meets our ridiculously high standards. we come into the city for several annual overnight stays that have become traditions - in particular during the holidays to attend formal parties and to catch up on gift shopping. it takes a lot for us to say that we trust and love a hotel and that we can say that about the hotel elysee speaks volumes. thank you to the management and staff for making every stay of ours absolutely delightful!',happy
id14848,' stayed at the hotel valencia riverwalk in october ---- for - nights. booked this hotel on hotwire and got a reasonable rate. the problems we had with this hotel happened at checkin. after receiving our room key we made our way up to our room and upon entry we realised we were in someone elses room their stuff was everywhere and lucky for both us them and the hotel staff there was no one in the room. so we made our way back to reception and told the girl that she had given us the wrong room key and that room was occupied by someone else. her reply was no i didnt are you sure you went top the right room? after about - minutes she realised her mistake and gave us our correct room key. she wasnt greatly apologetic nor was what i suspect was her supervisor when he come out to see what was going on. i realise that this was a just a mistake but it was the way it was handled that upset me. it was quite confronting entering your room to find it already occupied i am only thankful that nobody was there at the time and im sure they wouldnt be too impressed if they knew someone had been in their room. that was the last we heard about it i think it would have been nice if the staff had acknowledged their mistake with an apology note or something up to our room. for the rest of our stay i found the front desk staff very unfriendly and not that willing to help. on the other hand housekeeping the porters and valets were excellent always more than happy to help. (maybe the checkin staff could learn a bit about customer service from these guys). the rooms and location are great so it is a shame as the hotel has great potential.',not_happy
id14849,' stayed - nights in early june. large hotel fairly close to the highway. typical large convention center hotel with looooooong hallways indescript hotel decor -- could have been anywhere no sense of san antonio at all. no free internet in the rooms. expensive parking. the bed sheets (fitted!) too small for the bed and kept coming off through the night. room was in the -th floor and heard the pipes of the hotel buzzing all day long! unlikely to repeat a stay here.',not_happy
id14850,' the hotel is very nice. we had a view room which didnt really have much of a view since a tree was in the way. maybe because we bought ahead on travelocity instead of going through the hotel. we could see the washington monument when it was daylight. mostly that room was good because it was off the street and there was a lot of construction going on there. i think the location may depend on how much time you have. we were only there briefly so messing with buses didnt seem like a great idea. the cab in the morning was $-- with tip to the air and space museum and we spent $-- getting back from ford is theatre. we also added $-- per night for a rollaway. all-in-all this hotel is a great value and i would stay there again although now that i know washington a bit i might look into staying closer to downtown. we never ate the food but bruegers bagels is down the hill for breakfast and the shanghai tea house was fabulous for dinner.',happy
id14851,' everythings relative right? lodging in nyc is very expensive but if you are a single traveler looking for reasonable lodging at a great location and have the following criteria for a room: clean comfortable bed good shower with hot (good pressure) water flat screen tv check out the mayfair. i say single traverer because the room is tiny like japan tiny. single bed small closet nightstand and bathroom. ive got a walk in closet bigger than this room. they also have an annoying $- energy charge. just increase the rate by $- and well call it a day. they have a computer in the lobby to check the internet and if you check out and want to explore the city they will store your bags $- each. all in all with hotel prices so expensive in nyc this is a worth while option just understand what your are getting for your money. for me for one night on business it was great. still it is not a place id take my wife.',happy
id14852,' i was in san diego for - days to attend a conference. the convention centre was right across the street from the hotel which made it extremely convenient. hotel staff were friendly & helpful. the room i had was comfortable with a king-size bed and adequate room & bathroom amenities. only negative point is the train that runs by a couple of times at night- for some strange reason the driver sounds the horn loudly and that was very irritating. the hotel is location is perfect! i enjoyed exploring the gaslamp quarter and especially enjoyed the horton plaza shopping mall several blocks up the street from the hotel. take a leisurely stroll along the mlk pathway right outside the hotel towards embarcadero marina park north seaport village the uss midway aircraft carrier museum and the pier along north harbor drive. i could have walked on forever in that gorgeous weather!',happy
id14853,' excellent centrally located hotel. the restaurant daily grill is very very good. pleasant surprise for a hotel restaurant.',happy
id14854,' touted as the most romantic hotel in phoenix this resort delivers with gorgeous grounds brilliant color even during the hottest month nooks & crannies coaxing exploration and a cozy pool. what is not so beautiful is the inconsistent service ranging from excellent to fair at best. the valet guys are friendly fast and eager to help. another reviewer mentioned a sense of a tip mentality but we didnt experience that. the $--+ daily resort fee covers all tips & gratuities which was published in several areas throughout our stay. we began our --th anniversary getaway with a couples massage at the resort spa. the massage therapists were fantastic giving an excellent massage and were both very professional. desk staff: the mostly female employees were friendly and professional. but there was a gentleman working the front area who gave an unfriendly vibe and both hubby & i felt we were intruding. i saw him interacting with other guests and noticed his lack of friendliness; he never did crack a smile. pool: we enjoyed the cozy pool and enjoyed socializing with other guests. homero did an excellent job refilling ice water and raced around filling food & drink orders. he was very accomodating and a joy. we really missed him the following day as the other staff person was adequate in his role but not outstanding. fitness room: small several treadmills and a few weight machines. it is open ---- but the fruit wasnt fresh and the water containers werent replenished. someone should probably check on the freshness of the items from time to time. i worked out at -:-- a.m. and found it lacking. room: we booked a casita and it was very lovely. housekeeping did a fine job keeping our room loving great. t. cook is: was really looking forward to an excellent experience and it was good but certainly not great. the best part of the meal were the desserts and they were excellent. be sure to try the chocolate fantasy. romance quotient: the resort knew we were celebrating our --th anniversary and spread lovely rose petals on our table at t. cook is. they also decorated our dessert plates with happy --th anniversary. very nice touches. at the pool newlyweds shared how the resort gave them a rose petal turndown chocolate strawberries champagne and a lovely card. we thought that was fantastic. after dinner we returned to our casita and found a rose petal turndown the chocolates and a card from our friends. i learned later that the resort does note big anniversaries but told me your friend beat us to the punch. oops.... i certainly wasnt expecting the rose petals etc. but a card from the resort wouldve been nice. the resort is beautiful and it felt like we werent in arizona. but the service was too inconsistent ranging from outstanding to fair. i do hope management recognizes the need for training in customer relations.',happy
id14855,' my sister and i spent - weeks at this hotel in august & september of ---- from the moment we checked in to the moment we checked out we received nothing less than excellent service. we really felt as though we were at home and it was all because of the fantastic staff. the hotel is located in an excellent area of downtown seattle with the convention center literally next door and the entire property is absolutely beautiful. we had a beautiful suite with stunning views of seattle. add to this the gracious and superb staff to get a truly wow effect. the front desk staff greeted us by name when we left the hotel and when we returned they greeted us by saying welcome home . the staff recommended great restaurants not just any restaurants but ones where they had eatten which really made it even more inviting thanks so much to priscilliana selena anthony jay jeremy megan and belinda for all the great recommendations of restaurants places to shop and even directions to the post office. and a great big thanks to all the other staff who we may not know your names but we will never forget your smiling faces and the excellent service we received during our stay. during the times when we just did not feel like walking down to pike is market or other areas of downtown seattle all we had to do was let the front desk know and wait in the lobby for either kelvin scott or pete to let us know when it was time to go. thanks guys for all the rides. a great big thanks to the entire staff for truly excellent services which has become almost extinct except for homewood suites by hilton on pike street seattle wa. you will not be disappointed.',happy
id14856,' relaxed atmosphere with friendly and efficient staff. the concierge gave top suggestions for our evening entertainment (comedy cellar and daniel restaurant). breakfasts had plenty of choice including fresh fruit and pastries. we enjoyed our early evening appetizers including quality wine cheeses crackers etc... whilst using the free internet service. only downer was the noisy manhattan garbage collector lorries in the early hours.....presumably unavoidable in --h new york city. however credit to elysee on request they immediately moved us to a quieter room at the back of the hotel. would stay here again - great location for shopping.',happy
id14857,' we stayed for one week at this hotel and are very satisfied about it. it was quite new reasonable priced and with te subway around the corner all manhattan was nearby. we had two double beds on our room and it was quite filled up with that but there was enough space for the three of us. the beds were very comfy the room and bathroom very clean so no complains. a good thing was the free breakfast especially the waffles were favourite. the breakfast staff could use an extra hand during the busy hours. regurlarly some things were finished and it took quit long before they were refilled. the location nearby soho is a great pro: it takes just a little walk to find lots of nice restaurants and shops.',happy
id14858,' hoorah to radisson hotels for having the sleep-number beds at their seattle airport location! this hotel has been around for a while and has had several name changes in it is time. however it is apparent that it has gone through an extensive renovation upon radisson is acquisition. my room --- was very close to the elevator had newer dark walnut furniture with a wrap-around desk and large flat screened television. the sleep-number bed is heavenly and guarantees you a good night is sleep. i also had free wifi in my room and coffee-maker-liquid coffee mate which i used since i had no time for breakfast. this property is perfect for anyone flying in or out of sea-tac on short notice. the location is directly across the street and if a person wanted they could actually walk from the airport to the hotel. of greater importance the hotel is right next door to -- coins restaurant a five-star seattle staple. when everything else is closed -- coins is open and serving breakfast to dessert--sit at the chef is bar! the radisson also provides free airport shuttle service on the half hour. if you are tight for time get down to the lobby early as the shuttle driver doesnt like to be rushed. i highly recommend this sea-tac hotel over all the rest for its quality location and amenities.',happy
id14859,' this was the worst hotel ive ever seen. it is so bad in a very bad and unsafe location in downtown san francisco. tens of rooms share one and only one shower!!!! you also have to share toilets!!!! there is no service. you need to ask and change your single towel every day. no service to clean the room or do the bed. the breakfast was nothing: muffins and fruit. honestly my stay there was a nightmare.',not_happy
id14860,' i stayed here on a mixed business and pleasure trip. the location is ideal for the galleria and indeed the city. the accomdation was excellent. like a studio flat kitchen facilities and comfy sofa give a home away from home feel. high speed internet access was easy with my creaky old laptop and the service from staff fantastic. theyre to help night and day and make taxi arrangements etc without hassle. they have a grocery shopping service as well as an order in service which is reasonable in price for downtown houston. lots of parking and secure access (you need your room card to access your floor) add to the feeling of security. friendly efficient chambermaid service as well with someone asking later that day if everything is ok. i loved the residence inn and i am not easily pleased when jet lagged. will definately be staying there when i return. on a frivolous note i agree with a previous review they have cleanest stairwell i have ever ever come across.',happy
id14861,' the hotel lobby is nice but the rooms are small and dirty. im an elite member and booked a room using my rewards. we were put on the --th floor with a view of a construction project across the street. the bathroom really needed tile work and a good cleanser. bathroom products were not high end unless you think suave is pricey. some staff were completely clueless. my husband and i checked in around -:-- and departed for dinner around -:--. we returned around -:-- and found a strange note and antique looking computer speakers on our bar (no there are no liqueurs or fridge). i read the note (not realizing the speakers were what they were) and thought someone from the staff brought us a sound machine to help us sleep (since the courtyard where i stay often for business travel provides a sleep mask sound machine chocolates and teddy bear all at no cost!) but i soon realized it was a note meant for someone else. i called the front desk to let them know the mistake and i had to explain a dozen different ways for the girl to understand what i was saying although i highly doubt she had a clue after all since she sent two security guards to our room and they took the note and speakers from my husband as if they were going to detonate! overall the place was a dump with unprofessional (and unintelligent) staff. if i would have paid for the room or i would have needed to stay longer than one night i would have complained and found other accomodations.',not_happy
id14862,' my daughter and son-in-law arranged a wed.-thurs. trip to the arizona grand resort. it looked spectacular! we drove up and checked into our room. no problem great room...the issues were at the oasis water park. the lifeguards were not helpful...on - occasions there were - little boys kind of stuck in their tubes while in the lazy river that goes around the water park. not one of the lifeguards noticed or helped them. the parents of one of the boys had to go look for him and found him crying and stuck in a jetty area of the lazy river not in danger but he couldnt get out of his tube nor could he get back into the current of the lazy river to start his tube moving. the second boy had the exact same thing happen to him and i noticed him as i was floating by with my grandson and he was crying for his mom. we paddled over to him (in sight of a lifeguard) and helped dislodge him from the jetty and get him into the current so his tube could float again. i just looked up at the lifeguard and said really? he just looked away. when my grandson is sunglasses fell off and floated away another lifeguard just shrugged and said he couldnt speak english! we are in phoenix az people! dont get me started on the stinginess of pool towels....only- per person even though there were hundreds stacked up! i just felt as if the customers were not as welcome as we should have been.',not_happy
id14863,' when i told my husband we are staying at hojo he did not like it. but after we got there he was pretty amazed. it was clean quick check in. front desk was very helpful and nice. we had a little misunderstanding about the amount of people i had in the room but once i showed her i had the correct amount it was allright. they said they had - adults and - child but i had --- in my confirmation letter. the pool was very good. actually it is the first time i go to the pool when i stay at hotels and it was ok. the breakfast was ok good enough to start the day. i dont understand what people expect for breakfast on there reviews. they had hot-cold cereals wafflesbagelsbread muffins scrambled eggs bisquit and sausage orange and apple juice yogurt coffee. they even had chocolate chips coconut and raisens to add to the waffles if desired. apples and bananas. what else do you want!!! i think they do good on there breakfast. i would definately stay again.',not_happy
id14864,' i ended up at this hotel as a result of blind bidding on priceline. i paid $-- per night including taxes. overall i was very satisfied. however property is quite isolated. it is located on the extreme eastern edge of denver where the old stapleton airport used to be. the hotel has a van service but i think you may end up waiting quite a while for service. id recommend staying here only if you have your own or a rented vehicle.',happy
id14865,' i was group coordinator for a girls rugby team of -- we were in memphis from knoxville for our high school state tournament. this hotel was able to accomidate all -- girls - coaches and -- rooms of parents. naomi (one of the gms) stayed in contact with me and was able to answer any question i asked. breakfast was wonderful both mornings and the rooms were great they were large and clean. one of the desk clerks actually tried to look up some rugby info so she could talk to our girls about their game. i would recommend this springhill suites to anyone group or not and would stay here again if i am ever in memphis again.',happy
id14866,' my wife and i stayed here on christmas eve as we booked the park and stay rate so we could park at the inn and not worry about the stress of finding parking at the crowded sky harbor airport on christmas day. the cleanliness of the hotel and attentiveness of the staff was great! unfortunately the breakfast was below standards usually seen at the hampton inn. the eggs were very dry the sausage patties were cold and there was absolutely no coffee... no coffee?? that is right coffee was not available until after i had already finished my meal. i would have thought someone would have had extra coffee going. we ate at -am and there was - other person eating breakfast so it wasnt like it was crowded. the prior evening the desk clerk reserved the --am shuttle to the airport. this would have given us ample time to catch our --:--pm flight without any stress. much to my surprise as it was christmas day the shuttle driver was not working and the inn used an outside company for shuttle service. my wife and i went downstairs at -:--am. the clerk immediately asked for my family name. i told him the name and he confirmed we were on the --am shuttle for the airport. at --am the contract shuttle had not yet arrived. the clerk called the vendor - contract shuttle who advised they were on the way. by --:--am the shuttle had still failed to arrive. i inquired with the desk clerk about the shuttle and he again called the contract company who said the driver would arrive momentarily. by --:--am the shuttle driver finally arrived. he did not handle our bags and walked inside to use the restroom! we were in a hurry he was -- minutes late and now he was taking a restroom break??? unacceptable!!! we finally got into the shuttle van and arrived at the airport at --:--am. my flight was to depart at noon and was boarding at --:--am. my wife was extremely stressed out and after checking in and going through security it was --:--. while we still had enough time to catch our flight the stress we hoped to avoid by staying at the hampton inn was ever present. it was not a good beginning to the holiday vacation. one of my biggest complaints was that there was a maintenance man speaking to us at the hotel while the front desk clerk called the shuttle company. why one of them couldnt take the shuttle van parked just outside of the door is beyond me. i felt that there should have been a backup plan should the contract company not arrive. we didnt miss our flight but i was sadly disappointed by the service provided by this hampton inn. i must commend the staff as they were friendly and helpful they just seemed unsure of what to do when the shuttle didnt arrive. i almost left and parked myself (which would have been counter productive as the entire reason i booked the hotel was for the parking.) the inn was extremely clean and i was impressed by the wonderful rooms. i just wish the breakfast staff would have ensured the food was prepared better and that the shuttle situation would have been resolved to my satisfaction.',not_happy
id14867,' we were forced to stay he unexpectedly due to a missed connection in lax and while the proximity to the terminal is good the are several issues. the good news is that our room was decent in size and clean. beyond that the shuttle took forever to come around at the terminal (all other hotel shuttles managed to stop twice before the hi shuttle showed up) the breakfast is wildly overpriced (just go to the mcdonald is out front) and we were almost attacked by a mentally disturbed addict right outside the hotel. the area around the airport is pretty seedy and completely depressing. i will try not to stay near the airport in the future.',not_happy
id14868,' my wife and i recently had a function to attend at smu and chose hotel lumen based on tripadvisor reviews. we had a suite with a balcony huge shower seperate huge tub full refrigerator and microwave. the bed was outstanding and the suite was more than big enough. it is located on hillcrest directly across from smu. our suite was well appointed updated and very clean. the staff was very friendly and helpful. the $---.-- price was outstanding. the only drawbacks were indeed minor. the suite only had one window so natural light was scarce. i believe the corner suites probably have much better lighting. the carpet was new and clean but had numerous buckles in it. surely they are addressing that issue and finally i was surprised that there was no coffee maker in the suite. that being said i would not hesitate to stay there again. if youre main attraction is smu it is great.',happy
id14869,' how could someone enjoy this place? it looks nice from the outside.. inside no. the room is clean..but lacking. one pan - plates & one bowl in the kitchen . the stairways are gross. overflowing trashcans in the halls. smells odd. internet speed is a joke. no storage space to think of. keeping a lookout for bugs.. the towels are crappy bed uncomfortable. i thought i paid to stay at a hotel not a homeless shelter. never again!',not_happy
id14870,' ive been to many hotels in the chicago area and this one lands in the middle of the road. the best thing about it was the location (right off of michigan avenue). the room was reasonable but not very spacious. only there for one night so it was tolerable. parking was available from the valet but i opted to park at northwestern right down the road - it ran me about $-- for -- hours so that worked out pretty good. one last note was in regards to the staff they were not very friendly. we came and went a few times and were never greeted.',not_happy
id14871,' we chose the orchard hotel based on trip advisor. a great decision. the orchard hotel is located on the corner of powell and bush - a perfect location. our room was located on the seventh floor - very quiet. never heard any street noise. the room was nicely appointed and very clean. the bed was fantastic and we had a great nights sleep for the three days we were there. the bathroom was large and had the usual niceties. the hotel is eco-friendly and to our amusement found a half-flush and full-flush for the toilet. there is a small safe in the room for valuables. the concierge and front desk were extremely helpful and the housekeeping staff kept our room very clean. the hotel is located two blocks away from chinatown and three blocks away from union square. the famed san francisco cablecar is right on the corner of powell and bush making it very easy to travel from downtown to fishermans wharf with plenty of interesting stops in-between. we would definitely return to the orchard hotel - excellent value excellent location and a great nights sleep.',happy
id14872,' we stayed at fort rapids over a holiday weekend. it was not clean. they had slides shut down. when we asked the head lifeguard why they did not sell enough rooms to jusitfy another lifeguard. to make matters worse i noticied bugs crawling out of towels!!!!!! thank goodness they had ran out of towels when i was there so i did not use one. i would never visit this place even if they paid me. the salon we waited -- minutes for a veggie burger grilled cheese and fish sandwhich. there was only one other table there. the inflatable tubes you had to wait for like a half hour to get one. most of the tubes were mostly deflated. not worth the money!',not_happy
id14873,' my family and i checked into the hotel on sunday july --nd after spending most of the day at the san antonio zoo. boys were excited to cool off and swim at the hotel pool. we checked in and boys darted for pool to check it out . there was a sign posted stating that the pool was temporarily closed and apologies for the inconvenience . i went to the front desk and informed the front desk that this was unacceptable because half of our trip involved unlimited swimming at the hotel. (plus what were we going to do with - boys and - cousins after a long morning at the zoo??) the manager was very apologetic explained that the pump had gone out and was going to be fixed by monday. she also gave us several options including the ability to go to gold is gym across the street to swim (the cost is discounted to hotel guests at $--.-- per person. what tha he....??) this was not an option since our family consists of - people.....cost would have been over $--! to swim! ummm nooo. finally she informed me that she could give us a $--.-- credit per night for our stay. i told her that this would be acceptable however my extended family had also rented several rooms (three) and those rooms would need to be credited as well. the hotel manager agreed and posted the credit to our account! pool had issues (chemical overload) again on tuesday morning but it was resolved by tues. night. boys were finally able to swim and we saved $ for - nights stay. rooms were large. carpet in room needed to be replaced. it was stained and smelled musty. the hotel staff made up for the inconveniences and the continental bfast was great! we will definitely stay at this hotel again. hopefully carpet will be replaced soon and pool issues are resolved consistently.',happy
id14874,' we travel to boston frequently on business and pleasure and always stay at the copley square hotel. the management team is exceptional the staff courteous and the rooms comfortable. the best part of the rooms are the black out curtains which make sleeping easy. a nice bonus is the managers wine special from --- each night.',happy
id14875,' stayed for four nights pre alaska cruise. the hotel is ideally situated for shopping transport and restaurants. there are a lot of homeless people in the surrounding streets but never felt intimidated. the room and hotel facilities were all excellent but with such a large hotel it is inclined to be a bit impersonal. used the swimming pool a couple of times and it was a relief after a day shopping and sightseeing and the san francisco weather smiled on us. check in and out very quick and easy.',happy
id14876,' if youre looking for a fancy hotel with all the bells and whistles you wont find it here. if youre looking a great hotel in a great location for low cost then this might be the best hotel out there. we stayed here for a week and enjoyed every minute of it. our room was clean and comfortable with two huge closets. i would describe the decor as old world charm and the room definitely shows its age but everything is functional. the hotel looks great because it is been well cared for. the free continental breakfast is a huge plus therefore we ate it almost every day and it was superb. the wifi in our room was hit and miss because it worked on my laptop but not my cellphone or ipod. we wanted a hotel close to chinatown and this hotel was perfect. we walked to chinatown and to union square a lot since it was so close. if we were to travel to san francisco again we would definitely stay here again.',happy
id14877,' i stayed at hotel -- at times square for - days and luved it!!!! yes the rooms are small but everything else is ---% great!! very clean super nice front desk girls(always smiling) quiet safe cold working air - seconds from times square & aveda bath products!!!!! i have to go to ny again in aug and i will be at hotel --!!! :) lopez family',happy
id14878,' stayed for one night prior to flying out of phl airport. room was clean except for table which was sticky. our main disappointment was that the walls are paper thin. unfortunately there was a party going on in the room next to ours so we did not get much sleep. by -:--am it just sounded like - people talking yet we could still hear them. we booked a room with a king size bed through a discount site (cant remember if it was travelocity expedia orbitz or hotel.com). they upgraded us to a room with two double beds for free though i did not get the feeling that they routinely do this. all of the websites had about the same price yet some charge $-- more for a second person so it pays to check all of them. also we called the hotel several times to check this when you book the hotel through another website (other than their is) you can leave your car there while you travel regardless of whether or not youve booked a park & fly rate or package. if you book directly through the hotel you must book the park & fly rate. they did not take our license plate number or require us to put anything on our car so i dont know that parking is even monitored. the breakfast had both buffet items and cooked to order items. it opened at -am on a saturday and the line had formed before -. they were late opening the cooked to order section and did not get that opened up until -:--am. i was the -th person in line to have an omelet made and missed the -:--am shuttle as a result. food available that i recall was: scrambled eggs bacon sausage omelets cereal yogurt bagels toast. the manager is reception is early so if you are arriving later in the evening you will miss this. also check what time the breakfast opens the day you will be there so you are sure you will be able to take advantage of this we would probably stay here again but definitely would request a room near the least amount of people or call the front desk if people were that loud again.',not_happy
id14879,' not much to this union square hotel. was updgraded to a larger room on a higher floor. views were great but rooms need a lot of improvement. i stayed across the street at hotel nikko a few days prior - would recommend it over parc -- if you are staying in that area.',not_happy
id14880,' we (mom dad two boys -- and--) spent an enjoyable five day vacation in ny. the beacon is a great place to stay - our rooms were on the --st floor with views in two directions. the - br suite was newly renovated and lovely. we slept well but had to turn off the a-c - it made a lot of noise. in october it was nice to be able to open the windows in stead. the hotel doesnt do breakfast but with our own kitchenette and the fairway across the street this was no problem. we also found alice is teacup on w --rd st which is a great place for breakfast. the area is peaceful (for ny) and safe with lots of interesting shops and places to eat or buy take away. central park is great for running in the mornings it is just a couple of blocks away. the only drawback with this hotel is really the high price they charge for internet access. in a hotel of this standard one would expect to find this included in the room price. and to charge double for using two devices in the same room seems downright ridiculous!',happy
id14881,' stayed the night before a flight back to the uk and only wished we could have stayed longer. for the price this hotel is excellent. the staff are so helpful and friendly. rooms large and clean nice pool which is empty most of the time. the hotel just had a nice feel about it. housekeeping staff were so friendly and the staff on the front desk were some of the best i have ever encountered. we had stayed elsewhere the evening before just outside of savannah and we was annoyed that we hadnt carried on driving to charlotte and had - nights at this great hotel. well done la quinta!',happy
id14882,' i was somewhat nervous reading the mixed reviews most of which were less than complimentary of the front desk. our experience was exactly the opposite. entrance was a little difficult to find but the front desk clerk checked us in gave us some restaurant choices for the evening within walking distance (even pulled out the menus for us to check out) and helped us finalize our route to union station the next morning. having the washer & dryer was definitely handy though they were constantly busy. we used the fitness room & enjoyed the morning breakfast. thanks homewood for making us feel at home!',happy
id14883,' what a great hotel we recently traveled to la and stayed at the sheraton gateway. what was really great about this hotel was that the staff were extremely kind and accomondating which made our visit that much more memorable. loved it!',happy
id14884,' it is my second time in nyc and i absolutly loved my stay! (the first time i stayed at the stay hotel.. very similar... but the night is way better! ) first off... a little trick to pay less: when booking on the site (they have good prices) they give you a reservation number where you can change the info for your stay or change the dates etc. i booked a standard room for --- a night. i checked back (with the link to modify my stay) about - week before and for the same dates i could have a superior queen room for --- a night! so i got a bigger room for less! clean!: the hotel is super clean and the maids are very nice! for the entrance to the toilets... everytime was perfect room: i suggest booking a queen room (superior). i sayed in a standard room before and it was the size of my superior room at the night. the bed was really comfy! nice t.v. and so many channels (more than ---). super stylish and sexy! a lot of place to store your things! there is a mini bar but beware it you just want to sneak in to look at what is inside or to store something... dont move anything beacause they will charge you (sensor). i booked this hotel - months in advance and they charged me my room when i arrived there. breakfest: the same every morning... but it is ok! always fresh and tasty.. makes you save a couple of dollars. there was: orange juice coffee cereal milk. croissant bagels and little healthy muffins. staff: the staff was so welcoming.... they were all like that... treated you like a friend witch was really appreciated. very good service. internet: there is a --$ charge for the internet (for --h)... usually.. in other hotels it is free. location: location is great... right in the middle of time square! there is a great pub in front. there is also an amazin restaurant close by (--th street) scarletto! you must go there!!!! amazing food and not expensive for authentic italian cuisine! parking: th parking is way too expensive!! --$ for -- hours... forget it! hint: go on --th or --th and youll find one for --$ (for -- h)..http:--centralparking.com-new-york----w---th-st.html you can go to this adress to fing good deals. leave you luggage and go park your car! price: very worth it!!!',happy
id14885,' very nice hotel in a great location. the staff was very welcoming and friendly and we felt comfortable immediately upon arrival. the rooms werent big but we are in boston after all. the decor was nice not exactly cutting-edge design but very pleasant.',happy
id14886,' i found the hampton inn fort worth to be above average during my stay; i would definitely stay at this property again. the mid-rise hotel with interior room entrances is located in a low-rise commercial area and was literally right off an i--- exit ramp with easy access from the main road. a couple of notes on entering exiting the hotel: a) the hotel exit off i--- appears more like a service road with several other intersecting roadways between leaving the interstate and reaching the hotel be aware and b) exiting the hotel to the left from the front enterance was difficult during periods of heavy traffic consider using the side enterance off calmont avenue and then making a left turn onto green oaks road at the traffic signal to return to i---. the area appeared to be generally safe i had no concerns whatsoever. there is a putt-putt course for the kids and a real municipal golf course for the grown-ups right across calmont ave from the hotel. the hotel has restaurants and convenience stores within the immediate driving area. there is an applebee’s just across the interstate and to the east. check-in was quick and the front desk staff was friendly and pleasant. the property is very new not more than a couple of years old. the room was spotless upon entering. décor was modern and the room items were in good condition. the bed was firm. the shower head was located high on the wall; hot water and water pressure were satisfactory. i did not have any safety concerns in the hotel or in my room. the room contained a coffee pot flat screen tv microwave and refrigerator as well as the typical hampton amenities. i did not have problems with noise from inside the room neighboring rooms or outside the hotel (i.e. i---). the breakfast was included in the room price offerings included a continental breakfast with cereals pastries eggs etc.; the food overall was very good and was more than filling. notably the breakfast area hostess was the nicest and most welcoming i’ve ever encountered at a hampton property even bringing me refills of orange juice to my table which i’ve never seen before. i would definitely stay here during my next visit to fort worth.',happy
id14887,' stayed here for one night when i found a really cheap rate. location is incredible rooms were comfortable great bed and the hotel restaurant was surprisingly good. service? that was hit-and-miss. room service order from said hotel restraurant late in the evening was sent up in ten minutes and processed from start to finish with class and ease. the overnight operator though was miserable. a simple polite call for extra soap and shampoo was met with curtness and rudeness before i was hung up on without even a thank you . -- minutes later i had to deal with this guy again while trying to set a wake up call. after a totally fine interaction with the front desk which directed me to the operator the operator then answered the phone by saying his name repeated the time after i said it and then said something like yep before hanging up again. the wake-up call never came. everyone has bad days-nights but that sort of rudeness was unacceptable to me at a hotel of this caliber.',not_happy
id14888,' where to start?...everyone is very nice but most are not very competent or knowledgeable. clock radio broken bed adjustment feature broken on both beds. maid service was poor - they kept missing things that should have been cleaned or restocked. coffee in the room was pretty good but what they served for free in the lobby was horrid. pool is very tiny. hot tub is fine and the combo looks great when the waterfall is running. food from the hotel catering was great. i didnt try the restaurant. meeting rooms are located in some very weird places and some are difficult to get to. no windows can be opened in the rooms so the rooms are very stuffy air conditioning and fan are rather loud. only nice view out of - side of the hotel. parking is expensive. would never recommend this for anything but business.',not_happy
id14889,' despite an assurance for a kingbed and high floor over a phone call the request was not honored. at check-in request for a king bedroom or a room upgrade was curtly turned down. the standard reply being we are fullly booked and that i had arrived late in the evening.i had called the hotel earlier on the day to inform them that i was arriving late in the evening.the tone and demeanor of the the persons who checke me in does not merit a front desk service. the hotel bar is nice but the quality of drinks(especillay cocktails) and service is poor. have never eaten in this hotel in my many stays there so dont know about the quality of food or service. the single most advantage of this hotel is its location.',not_happy
id14890,' ive stayed at this hotel - times in the past year as ive contemplated moving back to philadelphia. the main reasons were location and proximity to family members and convenience to highways etc. i have to say that the staff of this hotel have really steppe up their game. i just stayed at this hotel for the third time and the staff were wonderful. vanessa at the front desk could not have been more welcoming. she was the most pleasant front desk clerk that i have encountered in recent times. she upgraded my room and presented me with a gift bag which is always nice. the next evening she remember my partner and i and asked if our stay was going well etc. it is the little things that matter. common courtesy goes a long way in this day and age. i will certainly use this hotel again. i also highly recommend the in-house restaurant - yummy!',happy
id14891,' some reviews of this hotel state the rooms are small i found a queen bedded room fine for two of us the bed very comfy nice modern decor immaculate bathroom with plenty of towels and toiletries. very quiet at night complimentary breakfast more than adequate to start the day - $--- + taxes booked with hotel. located on e--th and lexington ave makes a good base for exploring ny. there is a metro station - minutes from the hotel - only - stops from grand central terminal making the connection from newark to the hotel easy using the coach usa service running every -- mins and takes around -- minutes($-- return). empire state is -- mins walk as is macys. if you have - days or more you can walk most of manhattan - you see more this way. the hotel is in the rose hill area and seems safe at night - my average walk back from -th avenue around --:--am. one tip to avoid broadway late at night between --th and --th streets - -th ave feels a lot friendlier late on. if tempted to stay in times square remember very noisey and crowded.',happy
id14892,' i was in boston for - days to attend a convention and had a very pleasant stay at the hyatt. the staff was friendly courteous and helpful. the hotel is in a great location. it is literally across the street from chinatown and a block or two away from the theater district (you can see the theather from the hotel). the subway is also just around the corner as is the macy is department store and a lot of other shops (fashionistas - the copley place next to the convention center has all the high-end stores). i took a cab during my stay and here is a breakdown on how much i spent: a cab from the airport costs about $--.--. a cab to the new england aquarium costs about $-.-- which is also within walking distance to the marketplace and little italy. a cab to the hynes convention center was about $--.-- (i swear the driver took the long way so i think the fare should have been less). the food at the hotel was surprisingly very good. my only complaint is that room service was a bit slow. they estimated -- minutes and didnt arrive until about an hour later. i ordered a clam chowder and they forgot to include a spoon. however when they did bring up a spoon the waiter brought a fresh hot bowl which made up for the mistake. the room service breakfast i ordered the next day was delivered as promised though. the room with a king-sized bed was larger than i imagined and the beds had down comforters and were extra cozy given that it was cold rained all day! i was on the top floor and had a very nice view of the city however they were remodeling the building and recommended to keep the drapes closed if we didnt want construction workers peeking in on you! i liked how the shower had dispensers for soap shampoo-conditioner instead of those annoying tiny plastic bottles. i also liked how right next to the concierge they have a computer station to check on your flight or print out your boarding pass and there is an atm inside the hotel as well. i was sad i didnt have enough time to explore more of boston but if i did have to come back again i would stay at this hotel.',happy
id14893,' we found this hotel on hotwire and to be honest i was disappointed in getting a la quinta because those are usually hit or miss... but this one was great! we were only there for a night but i was pleasantly surprised to see the size of the room was huge for a downtown hotel. a few weeks prior we had stayed at the blackstone for $--- more and it was about the same size. the location is clearly meant for business travelers but it was quiet and only a few blocks from the lake. perfect for the weekend! the staff was extremely helpful and friendly. very clean and there are keurig machines in every room! my only complaint (for my fiancee) was the ironing board was very wrinkly and hard to get a good press on. other than that it was great!',happy
id14894,' my husband and i wanted to stay close to all the action. what a great find. we got room --- what a view! separate lounge room and bedroom. own thermostat. you get - chocalate chip walnut cookies whern you arrive. the lobby has a great bar -lounge. nuetrogena products for all hygeine needs. only downfall no toothpaste and we forgot to bring one. recommended to go eat at beccos italian restaurant and ollies for great szechuan food both are close by.',happy
id14895,' i booked this hotel through priceline and was worried when i saw all of the reviews here. i wouldnt spend $--- a night here but for a priceline hotel this is pretty good. we had one of the newly renovated rooms and we asked to face away from the freeway. it was fine. the good: -- the staff were very friendly -- the room was fine big enough for the two of us newer furniture and flat screen tv -- it is within walking distance of everywhere youd want to go in downtown seattle the bad: -- it is pricey if you dont use priceline -- the door to the bathroom didnt close quite right but we didnt mind and we didnt report it until we left',not_happy
id14896,' i stayed at this hotel feb -----th for business. on feb --th the fire alarm proceeds to go off around -pm. a loud overhead speaker announces that we all must leave the building. people are quickly shuffled out of the building without jackets or any alternatives for warmth. (this also was the same weekend that washington dc received - inches of snow in an hour shutting down the airport.) after about -- minutes outside without a member of the staff in sight some of us proceeded to enter the lobby. we were then told that it was not a fire but we could not return to our hotel rooms. this went on another -- minutes when one of the hotel guests said they were allowing people to walk up the stairs. i proceeded to walk up eight flights of stairs to my room try to get ready for an important dinner. i left for dinner and was gone for about three hours. when i returned the hotel staff was handing out glow sticks to the guests. many hotel guests were at the lobby desk complaining that their rooms had then become cold in the last - hours and were asking to switch hotels. they were told that they would be charged for the night because it was past check-out time. i proceeded to my room where i spent the next - hours trying to prepare for my meeting by the light of a glow stick. i then also became cold despite the down comforter so called the front desk to ask for another blanket. the power then came on after midnight. i checked out the following morning as already planned and the staff did not offer a discount or a return stay voucher even when complaints were expressed. they then handed me the manager’s card who was not currently on the property. i would not recommend staying at this hotel unless you want to pay a large price for no heat or electricity.',not_happy
id14897,' spending so much time in hotels this year i have found that what makes a stay is the people. the overnight front desk attendant rich was amazing. his friendly conversation professional appearance and over all spotless customer service sealed it for me in indiana. the room is the biggest i have ever seen location is great and if you want your day to go well tell you need to start it with a smile from the morning house keeping staff. her smile lit up my day from the inside out because it was genuine. nice job. certainly makes my non-profit agency feel taken care of. thank you.',happy
id14898,' this was my third or fourth visit to the white swan inn. it is a great place to use as home base while you are exploring san francisco. the rooms are comfortable and generously sized the full breakfast buffet delicious and little touches like wine and snacks at - p.m. tea at all hours and freshly made cookies in the lobby cookie jar always make my stay enjoyable. i also enjoy being able to walk to union square chinatown and even north beach. at this point i wouldnt consider staying anywhere else on my trips to san francisco-- unless they were fully booked.',happy
id14899,' the feel of the hotel is modern understated. the room want too big but the bed was comfortable. there was a large flat screen tv. there is a charge for internet. the bathroom is updated but a pretty basic hotel room bath. i was comfortable but it felt like a standard city hotel room. the location is great for shopping and dining and jogging around the lake weather permitting. the gym was pretty basic but you could get a work out in. no pool or jacuzzi but i guess that is normal for chicago. the lobby seemed full with middle class mid-westerners every time i walked through. the concierge was also pretty busy but very helpful in helping me find a movie (husband caught a cold) and the post office. i would easily come back here but the only wow factor is the location.',happy
id14900,' the holiday inn express i am reviewing is located at ---- airport road. there is another holiday inn express near lax so be aware which one you book at. i choose this hotel from the previous reviews and i got the impression from the reviews that it may have been a travel lodge at one time because it was not always listed under holiday inn express locations. at any rate the location is perfect for a place to stay if you have to be up and to lax airport. the hotel is not in the flight path.in fact we were on the -th floor and we could watch the planes come in for a landing the hotel is on the north side of the airport. we did not really hear the planes as we had the a-c on but i am sure it could get loud depending on the plane. we had no problems with it. there is a ---- adjacent on the corner of airport road and manchester blvd so that was great to pickup snacks or drinks if need be. next to the ---- is a sizzler restaurant and a pizza place. the pizza place delivers to the hotel. but that is about it for a short walk. we did not venture any farther. there is a complimentary breakfast in the morning that consists of more than your donut and coffee. they had cereal cinnamon rolls(yummy) scrambled eggs toast and even bacon. it was sufficient to get you going in the morning. the bathroom was a good size and lots of counter space. was not too keen on the shower head and our bathroom door handle was broken so the door did not shut completely. if we were staying more than one night i would have complained but we dealt with it. they did give us a discount due to this issue when they found out during checkout. the tv did not have a lot of choice of channels according to my husband but this hotel typically caters to business people or people who need to stay close to the airport so i am sure the tv is not a priority. there is an outdoor pool and spa although we did not utilize it. the beds and linens were very comfortable. free internet and parking which is a plus. the rental car places are on the same road less than a mile which is why we chose to stay here for one night. i would stay here again if i was in the la area and wanted to be close to the airport or downtown area.',happy
id14901,' ive been at the westin riverwalk in occasion of some meetings. ideally located on the riverwalk of san antonio it is in the very centre of the city. bedroom was clean large and comfortable with usual fittings. shower head (an important indicator for me...) was excellent allowing for a generous water flow. service was particularly careful and ive even been treated with a small box of chocolates. the gym is good but has almost only running machines and weight lifting. overall very good experience. i will most likely return should i go back to san antonio.',happy
id14902,' we had one of our best travel experiences at the milenorth hotel in chicago. we had requested early arrival and also a late departure because of our travel schedule. they were able to accommodate both of our requests and also upgraded our room. the room was beautiful and large with great views of the city. the location was amazing as we were able to walk to everything. my wife and i both highly recommend that you stay at the milenorth hotel the next time you stay in chicago.',happy
id14903,' i have some positive things to say but i confess after reading all of the glowing reviews i expected more. it is a very nice clean recently remodeled motel and not a bit more. the rooms are barely average in size. the location is not convenient unless you are here for sdsu. if you do not have a car do not stay here. we came for the sights and hundreds of hotels-motels are better located for the price. if we are --+minutes from anything (like here) the prices should be in the $---$-- range. this is a fantastically remodeled motel. the rooms are super clean with no funny smells. the traffic is light (no freeway-train-plane noise). the staff is ---% customer service oriented. i really believe they would do almost anything for their patrons. the beds are the simmons beautyrest line (very very soft but with adequate support). the breakfast is very well done. the one huge problem is the crowded parking area that doesnt have much room to back out of without risk of hitting cars parked behind. there would be no where to park trailers large trucks etc. this is the limit of the original design and there is no way to improve it. the owners really have perfected everything possible. big tip: consider the upper rooms if you want quiet. we are in --- (-st floor) and for - nights have heard every footfall above. im writing this after --pm in the room right now (pound pound pound). yes i would recommend this to a friend but with the hundreds of motels and hotels in san diego competing for your business in this recession you can expect to find more value somewhere else.',not_happy
id14904,' we stayed here in a busy november weekend and the stay was average. i personally love starwood hotels but this one is not on the top of my list. rooms were outdated with dark carpet and blinds florescent lighting and cracks in the bathroom tiles. the beds are always fantastic and slept well. the location is what makes this hotel due to being right on michigan avenue in the midst of all the best shopping. catching a cab is easy and the door-bell staff are pleasant and easy to locate.',not_happy
id14905,' we stayed here some years back - but again - i promised to write a review. this hotel was awesome. we had a corner room with views of the water. simply awesome ! it had a nice eating area and foyer - with help if you needed it for tourist things. the room was spectacular. large and airy. bed excellent. it felt safe and secure at all times and we all loved it. it was a very easy walk to the shopping areas. close to the ball park (mariners) and to the ferries. transport was easy and cheap. we did trips to various places - eg boeing - and went to the markets a few times. i cant think of one thing that wasnt good - except ... we had to eventually leave ! i would definitely go back.',happy
id14906,' great location for the bay to breakers. we flew into oakland and took bart into the city. you only need to walk a few blocks to get to the hotel.',happy
id14907,' very good location for fisherman is wharf and pier --. pretty much what youd expect for a holiday inn express. our room was on the ground floor and it was noisy from traffic late into the evening - early morning so try and get a room on a higher floor. one of the iselling points was that breakfast was incuded but it really wasnt that great. the holiday inn next door looked a lot smarter and was the same price at the time but didnt include breakfast. on balance id go for that one as there are loads of places to eat nearby. one other thing...the towels! there were - of us but we were only ever given - towels and had to ask for a -th towel every day.',not_happy
id14908,' from arrival to departure the hotel provided excellent service and hospitality. the easy access from --th street is a great help being able to pull in by the lobby area where valet parking deals with your car makes the arrival a smooth and easy process. the greeting at reception is warm and the speed of service welcome especially after a long flight. the room was large and well furnished with a good sized ensuite. milk and cookies on offer before bed were excelent and the bed extremely comfortable. the breakfast buffet was well stocked and the staff kept busy with refills and restocking the hot buffet plenty of choice for all tastes. a definite for a return.',happy
id14909,' i always stay at the westin copley when im in town but it was full this time. so i opted for the marriott. it is a busy hotel with large meetings and conventions. and it shows. the busy loby is hectic and hard to get around. although there is a great sushi bar there is no in-room menu to order ahead. the pool area was nice and quiet and the work out area has plenty to do including yoga balls (which you dont see very often in hotels). the rooms are very small with the smallest bathrooms ive seen in years (im a travel agent so ive seen thousands!) excellent in-room tv options and a very comfortable bed. the service was so-so. it excelled with room service which was quick hot and exactly what we requested including all of the extras. but check-in was slow parking was impossible (the hotel was full so we were sent down the street and around the corner...no small task in boston) and the room was missing items when we checked in. overall a good property to stay at for a quick trip to the city a good base to sightsee from. however if you like to work in your room or are looking for a nice respit from the hustle and bustle i would still try the westin first.',happy
id14910,' i stayed here while on a conference and i was quite impressed! the room was beautiful and modern the bathroom was quite large and beautiful as well. plenty of closet space and very comfortable beds. the staff was also impressive as they were quick to assist with anything needed. i could not find my information to print my boarding pass so i needed to get into my e-mail. the lady at the front desk gave me her keyboard turned her monitor around and let me get into my e-mail from there rather than making me go pay for internet service. the staff members go out of their way to assist the guests which is wonderful to experience. highly recommended.',happy
id14911,' after much searching i found four points soho. it is easy to be concerned when reading the negative comments but i cant see how someone could be dissatisfied with this hotel. the staff were friendly at all shifts and very accomodating. the room was perfect (good size - i assumed that the room was going to be extra small b-c it was in nyc). it was one of the very few hotels that had two double beds which i need b-c there were three of us on the girls weekend. and it was truly a few blocks from soho. this will definitely be my default hotel whenever i go to nyc for the weekend.',happy
id14912,' i picked this hotel predominantly for the location via the internet. it looked much more old worldly than i would usually choose and i was more than a little concerned about how they would welcome my six year old daughter. yes the hotel is obviously geared towards government-diplomats considering its location but i could not have been happier with the staff here. we were made to feel very welcome and their interaction with my daughter was exceptional. a silver service restaurant is a daunting place for a family with a young daughter but once again the exceptional staff kept her occupied and entertained all night. at the same time they delivered a perfect level of service to the adult guests (and again at breakfast). i would not hesitate to book the hay-adams again whether for a business trip or a family stay in dc. whilst the rooms are not the largest newest or funkiest they are of a high standard and the service levels and exceptional staff lift this to one of my best stays.',happy
id14913,' in my recent trip to california i stayed at the marriott warner center for - nights at the beginning of my trip and - nights at the end and i only have good things to stay about it. the rooms are excellent very cosy large with very confortable beds and pillows ( the new marriott bed and pillow concept) large windows with a small balcony very good views and many good tv channels. the bathroom is also large and confortable with marble sinks very good aromateraphy toiletries and a good shower with great pressure. one of the days i had breakfast at the hotel a very nice buffet ( not included in the rate) plentiful and with a large selection of eggs bacon sausages waffles pancakes and juices coffee bagels doughnuts etc. they also have a starbucks at the lobby where you can buy coffee waters and cakes or sandwiches. the room was always perfectly clean and the staff throughout the hotel were all very friendly and always willing to help from maids to concierge and front desk staff. the internet is free of charge in the rooms and at the business center. there are two large shopping centers in front of the hotel with lots of shops and good restaurants macy is nordstrom and sears. the hotel also has an outdoor and indoor swimming pool which i didnt get to use. i really enjoyed my stay in this hotel and felt like being home. i got an excellent rate of $-- and $--- which i found a bargain considering the hotel is very nice and very upscale. i highly recommend this hotel to everyone who travels to los angeles and i will definitely stay there again when i go there again.',happy
id14914,' when looking for a last minute hotel for valentine is day weekend found the beresford hotel. it was rated two stars but very reasonable. i did not expect much but what a surprise! cute clean friendly hotel with in walking range to almost everything. continental breakfast is served in the morning.this is what real san francisco looks like! i loved this hotel and i am sure you will too!',happy
id14915,' i held a meeting at the biltmore. the staff were unbelievable. ask for something within minutes you had it. they were a pleasure to do business with. the meeting rooms were good and mostly large. there is a little walking to do between hotel and meeting rooms however the weather is nice so it is nice to have sometime outside! the resort is great many pools and lots of outside places to sit and enjoy the view.',happy
id14916,' enjoyed my stay here. the staff was very friendly and helpful in finding places to dine and visit in the area. i dont drink alcohol and ordered at sprite at the bar it was small with tons of ice and $- yikes! i should have knew better. the cherry cokes are the same price as an alcoholic drink in the vue room...yikes! beautiful view though however next time no drinks for me.',happy
id14917,' my initial thought of the hotel was this place is just ok i didnt look up any reviews as i was staying there with - other friends. i was truly impressed from ceiling to floor with the room. views were good its just the surrounding buildings unless your towards the front where the river is located. im crazy about huge bathrooms and this one is huge. i love all the space they have. flat tv traditional seating and i admired the fabric-based headboards. those are very nice! walking distance to restaurants were convenient. im a highly frequent traveler to chicago almost -- years now and always stay with relatives. in any event id recommend staying at the monaco again!',happy
id14918,' we spent new year in the hayatt and thought it was excellent. it has the wow factor when you enter the hotel with the foyer covered in mirrors and a nice waterfall feature. check in was very good polite staff. stayed on the --th floor in a business suite with comp breakfast. the room was huge with huge comfortable bed. the only downside was no tea and cofee facilities. with prices very high from room service.(use starbucks next door and take out). maid service was great. no problems with noise except on new years morning about -.--am but that was expected. continental breakfast was ok but $- upgrate to fruit and cold meats or $- upgrade to full was well worth it. great views from breakfast restraunt easy un-rushed atmosphere with good food and endless coffee. in all enjoyed the stay and would deffinately go back and recommend. the only downside to the holiday was new year in times square very cold badly organised and not worth the - hour stand with no food or toilets.',happy
id14919,' we stayed for one night while in town to catch a red sox game. the hotel is in a major complex. it is convenient to everything and is directly connected to a t stop. we stayed in room ----. our room was typical of a sheraton large and nice comfortable beds. my only complaint was the bathroom. there was mildew in the tile grout and on the ceiling. the shower head was crusted with mineral deposits. and the paint was actually peeling off the ceiling in the shower. none of this made my stay unpleasant but if im paying $--- a night for a room it better be in top condition. this was general maintenance that would have taken an hour or two to repair. it made me wonder how many other rooms in the hotel are like this. i probably wouldnt stay here again unless there was nothing else available in boston. there are plenty of other hotels in boston that charge less and perform routine maintenance on all of their rooms. take that $--- i paid and invest in a scrub brush and some paint.',not_happy
id14920,' striking in its design fans of art deco will love it. gorgeous well-designed spaces. impressive service. i e-mailed the hotel prior to arriving to notify the concierge of a package i was expecting. the hotel responded within minutes confirming the package would be received. and indeed it was. complimentary wifi which is a nice touch. only points of concern: the smaller rooms are indeed cozy. if i werent traveling solo id opt for something larger. and if you have a room overlooking the courtyard there is a compressor or hvac system that youll probably hear running. aside from that very quiet. recommended.',happy
id14921,' spent two nights at the park south in late may -- and i was impressed. the quality of the decor and fittings the cleanliness the location (very close to a subway stop) and the ample breakfast were all particularly worth noting. the staff were also friendly and helpful. some of the rooms looked small although we were lucky to bag a fairly sizeable one. pretty good for $--- + tax booked through the hotel is own website.',happy
id14922,' i was able to get a great deal for the hotel via priceline but was concerned about my stay here after reading all of the negative reviews. however my stay here was a fine and a pleasant surprise. the hotel is older so it cant be-should not be compared to the newer brand hotels and their decor. with that said the hotel is still very nice the lobby area is pleasant and while the rooms are older they are still a decent size. we were on the -th floor and had a nice balcony. yes the bathroom is smaller than the newer hotels but is not as bad or as big a deal as others have made it seem. the only negatives i can say would be the tvs are older (not flat screens) the bed was a little hard (the staff sent extra comforters to soften it) and the free internet a little slower than normal but none of that was a show stopper. the staff is very friendly welcoming and accommodating. it is a short walk from the downtown area and if you dont want to walk the trolley stops right across the street and runs frequently. i consider myself a hotel snob and prefer the more modern & upscale hotels however for the price would definitely stay here again.',happy
id14923,' i stayed in this red roof inn downtown chicago thinking that it would be a wonderful experience for me. i live in chicago and wanted to experience a vacation within my own city but was a little disappointed with the rooms there. i have been to a total of four red roof inns within the last two months and everyone of them have bad toilet seats that move when you sit on them. i thought that it may have been because i was in other cities but not so. even in downtown chicago where i thought that i would have a different experience i didnt. the tissus holder was cut from the wall and nothing put there to cover the hole in the wall. i thought that that was weird. the smoke detector was hanging from the ceiling and i am so glad that nothing happened to test the ability of the smoke detector. everything else was o.k. but could have been a lot better even making sure that the room was wiped down a littler better. i have worked as a room attendant before and know how important it is to do a great job to satisfy the guest but in this case it was satisfactory. although the hotel was average i have consistently received great customer service from those that i encounter at either inn that i have visited. i enjoy working with ms. brenda elmore when reserving my room it is a pleasure to do business with her and she is refreshing to encounter. i look forward to working with her in the near future. hopefully the red roof inn is will replace those shakey toilet seats.',not_happy
id14924,' i am actually still staying here and i can tell you that since the latest reviews on this site they have changed a lot. new beds (very comfortable) high speed internet recliner dvd player cd player fitness center and pretty big closet space for a hotel. my only negative comment is : the shower pressure is... odd. it is high enough to be comfy but i think im just picky about my shower. hot water! very quiet! in a good location.',not_happy
id14925,' my husband and i had a great overnight at the hard rock hotel directly off michigan avenue. i saw many negative reviews regarding the darkness and gloominess of the hotel lobby but it is the hard rock! it is edgy and modern and different. if you want the traditional old-style chicago hotel then choose somewhere else. but we loved the modern lines and the hard rock feel -- great music. we were upgraded to a larger room and received very good service. the bed was extremely comfortable and the bathroom was clean and spacious. great hi-def. tv is. very close to the nordstrom mall and millineum park. very cool bar right in the lobby. will definitely return!',happy
id14926,' i was lil scared afrer i booked this hotel because i read several opinions. well i can say at our arrival front desk staff very friendly then room was just normal. hotel is old but excellent location. staff is very nice we needed help because we could not find tv control and also i wanted to open the window so i called operator and inmediatly they sent someone to solve all. so for sleeping in a good place and i repeat location :excellentclose to shops restaurants and only - blocks ahead from times square.',not_happy
id14927,' ive stayed at a lot of other mid-town hotels but i always come back to the parker. from the in house dining to the beautiful rooms with great views it just cant be beat.',happy
id14928,' this is our third time staying here! we love it. it is located - block off michigan avenue in the midst of many fun restaurants. the bell hops are extremely friendly helpful and knowledgeable. were a family of - and on --- minutes notice they got us a minivan cab easily day or night. they were very helpful and attentive when my handicapped brother-in-law came to stay with us for several days. we had made reservations through hotels.com but ended up not needing one room two of the nights. they said theyd be to refund the room charges but because we booked through hotels.com they could not do so without approval. they gave us the number we called and voila the money was refunded. wonderful service. the front desk staff has always been very helpful and courteous. the business center has free printing and easy shortcuts for airline check-in and boarding pass printing. the rooms are clean quiet have good mattresses and plenty of space. we used to stay with - people in one suite but now that our kids are - -- and -- we get two connecting rooms (call the day before you arrive to remind them what you want). the pool and exercise room are on the --th floor with a stunning view. the breakfast buffet is extensive and well prepared. we have made the chicago homewood suites our home away from home (much cheaper than a condo!!!)',happy
id14929,' was here for work which starts at - am so couldnt get breakfast. my flight leaves early on monday so no breakfast again. many hotels have it set up so that at least drinks are available for early people but everything is locked up tight here. i had to extend my stay but the hotel wouldnt honor the rate and charged $-- more for a sunday night despite not being busy. the room was ok. i liked having a refrigerator. i did not like that the plug didnt work- was broken so i couldnt have a bath only a shower. wouldnt stay here if it was on my dime. however this was my employer is choice.',not_happy
id14930,' we visited the alamo & the san antonio area. we picked the days inn alamo-riverwalk because of the location & price. we were not disappointed. the location was within walk distance of everthing we needed & the employees were friendly & helpful. i left something in the room & a week later i got it in the mail.',happy
id14931,' this was a wonderful experience made even better by the friendly attentive staff and management. the first room was under construction but they gave me an renovated room. the room was very well updated and very comfortable. i look forward to future stays at capital hilton.',happy
id14932,' we stayed here because of the great reviews it had but honestly i didnt see it. our room was quite small; it had old kind of junky furniture; and we had a nothing view of an interior courtyard. the bed was not very comfortable a thin mattress without any pillowtop. we drove our car in. overnight parking is $--+tax. the valet was repeatedly absent when we drove up to the hotel; we waited minutes for him to arrive. checking out of the hotel we called down to the valet but when we showed up at the garage i had to ask for the keys and load my bags. the valet wasnt busy just ignoring me. the previous night when we were leaving the hotel for dinner looking to get a cab the doorman sat on the sofa inside the lobby watching us stand in the rain trying to hail a cab. honestly this is the worst service ive ever had from a luxury hotel. we were in sf for a - day getaway weekend and the lousiness of this hotel was a downer. as we walked around the city seeing hotels that i knew were similarly priced that looked much better i couldnt help but regret our choice of the hotel palomar.',not_happy
id14933,' the hotel itself is ok and housekeeping does a good job. a few issues the bartenders need to learn eye contact. you pretty much have to jump up and down to get their (the one guy with a beard) attention. the internet is as slow as dial up. if you plan to do any business just forget it...really really slow. if you have a room on the -th street side plan on sleeping after -am when the bars close...the music is that loud.',not_happy
id14934,' my husband daughter and i stayed at the grand hyatt in seattle for a few days before our son is wedding at mt. ranier. we were on the --th floor in a corner suite with a lovely view. the room was very spacious and comfortable. the bed was great as were the amenities. the service was excellent. we treated ourselves to room service one morning and we couldnt have had a better experience. our daughter and our niece stayed in a separate king bedroom and that also had a nice view. the bathrooms were large with separate shower and bath. we would definitely recommend the emerald suite. everybody we came into contact with was extremely helpful and friendly!',happy
id14935,' my daughter graduated this past weekend at madison square garden from veterinary school. our family had never been to nyc and were nervous about what to expect. she booked the chandler when she saw one of her friends she was graduating with had done so and i cant tell you how we are she did. we drove in easily and parked in front of the hotel where we unloaded our belongings and gave the key to our large suv which was valet parked for us..cost=$--.-----hrs d-t it is size. we checked in easily and entered our rooms on the -th floor --- and --- which are perfect for family members as there is a short hall between the two rooms with a door that can be locked so that the room doors can be left open if wished say for small children. my husband and i had a most comfortable queen size bed in a comfortable room with an amazing shower. clean cant be emphasized enough..and i am a nurse germ a phobic! our daughter who is -- and son -- stayed in the adjoining room which was larger with - lg size full beds...each bed could sleep - adults comfortably. they both were able to use their computers to stay in touch with friends and make plans for the graduation festivities. my husband treated us before and after dinner to the little but nicely appointed bar in the hotel where the bartender couldnt be nicer..or cuter i can say! he also went there on his own to chat with the bartender over a corona or two.. the gym is small but clean and i ran on the sturdy treadmill easily. one thing you should be aware of is the items in the room that are for sale. we didnt have a price list and picked up items to see if there were prices underneath which our bellboy said there would be..i asked him if we lifted the items would we automatically be charged...he said no....but later in one or the rooms a price list was found and a note that items held for more than --sec would be charged! a water bottle was charged to our bill but was removed when we told the clerk we hadnt taken anything. i thought this would be our one and only trip to nyc but after our comfortable stay at the hotel chandler we will be back o take in more of the sights:) my family has traveled a lot and this was one of our most surprisingly enjoyable stays!',happy
id14936,' i stayed at the candlewood suites indianapolis city centre during a recent convention. i saved more than $--.-- per night when compared to other downtown hotels yet got a huge room with a kitchen. the living room was massive - sleeper-sofa tv with dvd player. and the bedding was very comfortable. i had a room on the -th floor with great views of the downtown skyline. i was told from the other side of the building you can see the indianapolis motor speedway! while it is about - minutes from downtown the shuttle service and free parking make up for the distance. the front desk was friendly and attentive. i could not have asked for a better stay.',happy
id14937,' excellent accomodations but beware of security since two vehicles were vanderlized in parking lot overnite.do ask about security-camera is in parking lot.i have been staying at hotels around the globe for over -- yrs so this was a shocking experience for me! construction nearby which is probably related to the break-in in this quiet area.',happy
id14938,' i spent - days at the la live marriott hotel for a conference. the location was great. several excellent restaurants just a short walk away as well as a huge movie theater the grammy museum the staples center and nokia theater (where the people is choice and grammy awards are held). we got to look down on the justin beiber movie premire and witness a red carpet fisthand which was a great education. the hotel itself is great with modern funky decor and very helpful attentive staff. the only drawbacks of the trip were the double beds in the rooms and the fee for internet. they should have queen beds and wireless should not have cost $-- a day-ridiculous!. one day when i went upstairs to grab my phone between sessions the housekeeper was there and she stopped me and made me prove i had the key to the room which i really appreciated. i also enjoyed the wine bar in the lobby and the fair prices at la market restaurant.',happy
id14939,' i stayed at the icon for a wedding recently and had a very nice expeirence. i booked through the room block and paid $--- which was a decent price for a hotel this nice. i initially had some trouble making my reservation because the reservation desk hung up on me several times and i know my friend the bride had issues with them as well. so you might want to confirm your reservation before you arrive. the rooms are pretty and large and very unique. the bed was incredibly comfortable and had plenty of pillows. large tv chair and desk. for me the best part of the room was the bathroom- it was enourmous. there was a very large jacuzzi tub and a seperate glass shower. the bathroom was stocked with molton brown products which was a nice touch. i forgot to bring my hairspray so i sent my husband down to buy some. someone at the front desk gave him a free bottle of hairspray saving us some time and money. after the wedding we went to the hotel bar which was also nice. plenty of seating and good service. overall a very pleasant experience. i would definitely stay here again!',happy
id14940,' i stayed here with my friend who is part of exclusive resorts. our room was - bedrooms with a full kitchen dining area and living room. the view of alcatraz is outstanding. breakfast was included and it was a wonderful perfect non egg buffet; very high quality. i have no idea what it costs to stay here so cant judge that. i live locally and stay in lots of sf hotels. this has been the nicer thus far. however i dont think fisherman is wharf-ghirardelli square is the ideal location. it can be incredibly crowded for an area that is far from most things and has turned into t-shirt shops and tchatchkes along with the traditional walk away shrimp cocktails. it is kind of everywhere usa. luckily the water is right there for lovely views.',happy
id14941,' best part about this hotel is its walking distance to everything. we enjoyed the exercise and sight seeing. the hotel was fine nothing special. the rooms were nice-clean but small. hotel food was great but over-priced. the pool-fitness area was closed for construction. but it didnt bother us since we were hardly there. this is a nice hotel. safe and clean. just dont expect to be wowed like some of there pix would suggest.',happy
id14942,' my boyfriend really wanted to stay at the mandarin oriental so we decided to do it for our last night in nyc (we stayed with friends the other nights). he booked an upgraded room with a central park view--it was nearly $---- for the night. we were prepared for the cost as we knew it would be that expensive. we arrived at noon and loved the beautiful interior of the hotel. the staff was friendly and the concierge was very helpful. our room was ready but the key system wasnt working so they walked us to the room. it was nice--not very large and has a view of central park that is ok--unfortunately it is largely obstructed by the awful trump building but that cant be helped. the room and amenities were really just ok--i think that most westins ws and even up-scale marriotts were almost as nice. and ritz carltons four seasons and others in that realm are easily comparable. there are some really nice a-v features and the bathroom is much larger but i dont think that the marginal difference in quality is even close to the difference in cost. and there were weird things about the bathroom--like no separate light switch or a fan in the little room that has the toilet terribly slow hot water not very soft or plush robes and even really low quality q-tips (to be petty). also there is not a coffee maker in the room so you are forced to order room service every time you want hot water for tea or coffee. and the prices for room service are just completely over the top. i guess they just figure that once you are paying that much for a room a $---pp (plus service fees) continental breakfast is no big expense. (and it goes up from there.) the worst part however is that we slept terribly! the pillows are so soft that you need at least two of them and there werent extras in the room. the comforter is pretty and soft but warmed up so much that we were roasting. and the air in the room was so incredibly dry that we really had trouble sleeping. we collectively got about - hours of sleep. we were pretty grumpy by morning. the service was very good--all very nice staff people. but the room just didnt live up to the price in any way shape or form. wed have been just as happy at the w or a boutique hotel and would have spent $--- less. lesson learned: paying the highest cost does not always mean a better experience.',not_happy
id14943,' the new w boston is just gorgeous. it is probably the most spacious w i’ve ever stayed at in terms of room size. my room had a great view and the location was excellent. and as always the bed is just fantastic! overall the staff was great and i was even able to score a ride with the acura experience to stephanie’s on newbury for brunch. the only concern i have with the w boston is the set-up of the main entrance to the hotel in the evenings (at least on the saturday night during my stay). the w boston seems to have a popular lounge frequented by trendsetters. it is to be expected right? it is the w. but what i didn’t appreciate was the fact that the main entrance which is relatively small was now roped off with a red velvet rope with a bouncer-security scrutinizing the lounge goers’ appearance and style and checking their id’s. this was my first jaunt to boston and i planned a very casual evening since i was only there overnight. at around --pm i exited the w wearing ralph lauren linen shorts with a ben sherman t-shirt. probably not the attire to wear to the w boston lounge apparently but for my purposes that evening it suited me just fine. i waited to the right of the main entrance about ---- feet away while waiting for a friend to meet me and the bouncer stationed at the door kept looking at me while i waited with a condescending look on his face. finally after a few minutes the bouncer called over to me and with a cold and demeaning attitude asked me: “can i help you? are you looking for something?” as if my presence to the right of the main entrance was causing an issue for the w’s image and i wasn’t worthy to be standing near the hotel. i honestly was caught off guard and after a minute i responded by reminding the bouncer that i was a guest. regardless if i was a guest or not the w (starwood) management should certainly offer better sensitivity training to their staff including bouncers-security stationed at the door. w boston should also evaluate if having the main entrance to the hotel roped off in the evening to serve both as the lounge entrance and entrance for hotel guests to enter the hotel is the most ideal situation. the experience left a bad impression for what otherwise was a great stay at what i know to be a fabulous hotel brand and wonderful room. i’ll return but will definitely keep my eye out for the overly zealous bouncers at the door and kindly remind them of their manners.',happy
id14944,' we had thoroughly checked reviews before booking here and we were not disappointed. being a smaller hotel and having such great ratings is really an accomplishment for this hotel! it was our first visit to seattle and first time at a residence inn. we loved our stay!! we stayed for - nights and then went to vancouver for a few days and came back for another - nights. they kept our luggage for us while we were gone for - days which allowed us to pack light to vancouver rather than lugging all the cases with us (other hotels we had called refused to keep luggage in storage for longer than - day). the location couldn’t have been more perfect! streetcar line starts & ends across the road and you can catch one every -- mins. buses go by frequently too. easy to get to downtown yet being abit out of the way from the noise & bustle. we got - different room-types and both had lovely terraces with lake views to enjoy the weather a cup of coffee and watch the float planes take off & land on the lake. it was also convenient for us to take the argosy locks tour which leaves from lake union – a - minute walk to the dock from the hotel. the center - museum for wooden boats is a --minute walk away which is worth the visit and around the corner are the old fire boats tugs historic steamship virginia v and also the dock where you take the ice cream boat (popular for families with kids) and the queen of seattle paddle boat. lots to do & see in this area! hot morning breakfast was enjoyable as well as the little market stand to grab a beer snacks or soup at anytime day or night. although the hotel has no restaurant to serve lunch or dinner you do not miss this. there are loads of restaurants right across the road including great seafood at duke’s chowderhouse. the popular ‘i love sushi’ restaurant is also on the marina – just a --minute walk. there’s an outback steakhouse just - set of traffic lights walk away as well. the best feature of this hotel for us was the laundry on the -rd floor. having packed light for our - weeks vacation between seattle & vancouver it was wonderful to be able to wash our clothes and have a continuous supply of freshly laundered clothing for the entire time (while saving the extra space in our luggage for shopping-souvenirs). they have - washing machines - dryers (coin-operated) and soap bleach & dryer sheets available for -- cents with wash or dry loads costing just $-. gym & indoor pool on the same level. our rooms were cosy & comfy – felt like being at home including full kitchens with proper full-size fridge & stove so we were able to stock up on supplies and you could cook if you wanted to as all crockery is provided. the staff made our trip just great! megan rose taviya and others were always helpful and a delight to deal with - always a return welcome and a smile! if we were to go back to seattle again residence inn would definitely be our hotel of choice. i think few others could compare!',happy
id14945,' we booked a - night stay at the affinia dumont on the return trip of a family vacation to ireland. we chose the hotel primarily based on the many positive reviews on the web and were very pleasently surprised to find they were right! our stay for our family of - was wonderful. the room was very roomy and comfortable and well equiped. the staff was very friendly and helpful and the hotel location was perfect for our stay. would definitely stay again!',happy
id14946,' very enjoyable stay. breath of fresh air in that they care so much about service.',happy
id14947,' .....a secret awaits you in this very comfortable and friendly hotel. ok so you dont get a room with a view but who needs one your in new york for goodness sake. nor is this hotel modren its comfortable ( bit like staying in your grannies and i mean that in the nicest way ).our room was great softest bed weve ever slept inroom was a great size (big enough to store our shoppingwell a girls got to shop eh! ) with tastfull furniture indulging smellies in the bathroom and the staff were very friendly and helpfull. after walking your legs off in ny it is really lovely to walk into fitzpatricks hotel knowing that you have a great room to relax in or have a quiet drink in the bar without hassle. the breakfast is very pricey but hearty in the hotel so maybe opt to eat out.............we ate here on a sunday morning only because the city is local diners were closed. i wouldnt stay anywhere else in ny. cant wait to return.',happy
id14948,' nice hotel and very close to the zoo. front desk staff were nice to us. parking is very expensive -- night or -- for valet. we did valet the first day because we were tired from driving. the bed is harder than fred flinstone is bed!!! geeesh we woke up with stiff backs. overall good hotel..we paid $-- a night (gov rate) it was worth it. oh you can walk around because there is lots of restaurants close by...easy to navigate too.',happy
id14949,' we arrived late and was unable to find the hotel right off no signbut when we found it an employee was on the way out he escorted us in took us to the desk and made sure we were checked in. the rooms are large and spacious clean and beautiful. we also had a very nice continental breakfast no meat delicious fruit. employees were all great and we had a great experience with bartenders in bistro bar on the first floor i def would go there again. you wont be disappointed!!!',happy
id14950,' i usually have no issues with any of the holiday inn hotels. but this one just did not live up to the standards set by other holiday inn brands i had stayed at. the check-in staff was excellent - no issues there. but that is about it. -) the concierge who was on facebook when we walked up seemed very uninterested in helping us - gave very short - word answers. we eventually gave up trying to find anything out. -) they must use the thinnest glass in the world on the windows. we were on the -th floor and we heard people talking (not yelling) on the street. we could hear cans drop on the ground - it was like not even having a window. -) the dumpster is conveniently located right outside of the rooms so when the garbage truck comes daily at -:--am - you can hear the dumpster being dumped dragged moved. -) the staff at the breakfast counter would not wait on us. we stood patiently for over - minutes as three (yes three) different workers at the counter looked right at us - but would not acknowledge us. instead one counted money one sorted napkins and the other just kept walking past us doing pretty much nothing. did not feel welcome anywhere at the hotel - most of the staff acted as if having customers was just too bothersome for them. disappointing.',not_happy
id14951,' the room felt like half jail cell half college dorm room. it was quite small which is fine but they didnt do a very good job of making it feel any bigger or homey-er. there was also some gross sticky stuff on the desk chair that got onto my clothes so id say the place wasnt exactly thoroughly cleaned. the price i paid was actually quite high compared to other places ive stayed in chicago that have been much nicer. the people at the front desk were nice at least and the location was good (just a few blocks off michigan ave.).',not_happy
id14952,' my boyfriend and i stayed at this hotel for - nights. i still cant believe what we had for the price we paid! the room was huge absolutely wonderful with the comfiest bed ever! everything was so clean looked new and the bathroom was so big and beautiful! the breakfast was also a wonderful surprise. didnt expect that at all. we paid about ---$ more (for - nights) than another hotel we had stayed in and felt like we were in a --star hotel compared to the other one. the bus was only a couple of blocks away and it took us to santa monica beach in about -- or -- minutes. the neighborhood was lovely and we felt totally safe. we really loved it! there is nothing else to say...',happy
id14953,' i had a training session in the north side so this hotel was convenient to that. it was close the lrt which made it very handy to shop at the nearby malls or go downtown to visit the fabulous gaslamp quarter. the hotel was very nice very friendly helpful staff reasonable rates and the bar and restaurant served very good food and a wide selection of drinks. the only downside was that it was too far from downtown and - out - cabbies i used didnt know how to get there ;(',happy
id14954,' we stayed two nights at this econolodge after our first choice in charlotte fell through. our room was clean and comfortable with old but serviceable furnishings. everything worked. twice during the evening we heard a rumbling noise which we soon realized was a plane. no biggie. breakfast was ok the usual selection of pastries and cereal. very easy access to i--- and the billy graham parkway. for under $-- with hotelcoupons.com it is pretty hard to beat.',happy
id14955,' my wife and i aged -- is stayed at the mosser following a personal recommendation for - nights. the hotel lived up to the recommendation and we would rate it particularly for its downtown location close to trams and union square. it is handy to the powell st.bart rail station. ($-.-- to the airport). it was comfortable and clean. the staff were friendly and a basic breakfast was available. (coffee and muffin) we rate it good value albeit not a luxury hotel.',happy
id14956,' we arrived just after -pm on a saturday and our room was overbooked (discount travel site) they quickly upgraded us to a suite which was large for nyc standards. the staff was very friendly and the hotel was updated with modern decor. small bathrooms and elevators but very manageable. only complaint was the noise the street noise is expected however the clanking of the pipes all night was annoying. good location five minute walk to grand central and away from the masses at times square',not_happy
id14957,' i have stayed at this hotel two times twice were okay one was excellent. this last stay was just alright. the hotel is remodelling. the work crew worked right outside my room. for some reason there was a musty odor in the room which got better after i aired out the room all day. i did not feel safe leaving the window open at night however. the free parking was a big plus and the hotel is near most of the soma action. the front desk was pleasant but somewhat slow. while i never felt unsafe walking in the area there are some interesting characters on the street.',not_happy
id14958,' this hotel is tucked away on a quieter street just one block from times square. i would call it a boutique hotel. there were so many positives and just one little negative. first all the positives. excellent helpful staff. this includes the doormen reception concierge butler servers even housekeeping. the room was spacious enough and very comfortable and sheets. the bathroom was big with double sinks and a great shower-jacuzzi tub. the room was elegant and included all the high tech amenities we are accustomed to. now for the only the negative. we purchased the continental breakfast as part of our room package. it was a true continental breakfast. pastries and breads in a basket coffee and juice. although the pastries and breads were delicious i would have preferred if the chatwal offer a healthy option. i would without a doubt stay here again.',happy
id14959,' this staff loves people! kind considerate helpful. rooms are clean; beds very comfortable; hot breakfast - fresh fruit and nice selection. we needed shuttles to and from hospital and airport and they were very accomodating. internet and printers worked ---% in business center! workout room was clean and all equipment worked properly.',happy
id14960,' stayed for - night just prior to xmas ----. room was incredibly spacious ours included a couch and living room chair and overlooked the pool area. king bed was tremendous very comfortable. sheets and blankets were perfectly clean and of good quality. heat worked well. room had a small closet as well as a small refrigerator and micro. the freezer of the small refrigerator had several inches of frost on it the little door to the freezer could barely be opened and closed. the temp control knob for the refrigerator was missing. i would have liked to have been able to make my sodas colder. bathroom was spacious oodles of counter space surround the sink. provided toiletries were above average. plenty of hot water and good water pressure in shower. quality towels. the desk area was very good space for the laptop and more. wireless internet worked perfectly. room nicely appointed and very well maintained. interior corridors. there are two elevators. the whirlpool-pool area is terrific you barely know you are in the downtown of a city. we sat in the whirlpool clean but could have been hotter. complimentary breakfast was very good cereals toast waffles juices fruit coffee pastries etc. plenty of tables. free newspapers in lobby. decent amount of parking. i can imagine you might struggle to get a spot if the hotel is very full (it was far from full during our stay). hotel provides a placard to put on your dashboard. surrounding neighborhood is fine though like any city it is less fine after dark. no after dark or early morning noise problems. the riverwalk is a less than -- minute walk i estimate its half a dozen blocks. i would walk not drive to the riverwalk as parking down there is complicated. there is also a trolley system you can take if you dont feel like walking. front desk staff was very professional. i would stay at la quinta again if in san antonio. side note: we had a disappointing experience at a mexican place on the riverwalk named rita is on the river. our waiter (who was adorned in a san antonio spurs jersey) disappeared for long stretches the restaurant was not busy at all but he apparently had better things to do than serve us. the food was very slow to arrive reasonably priced but wouldnt beat what you get at taco bell. the drink prices were very very high for a place that is not much above fast food casual. if you ignore my comments and proceed to eat there dont sit outside there is no ambience they blast those sitting outside with a blinding amount of light wattage.',happy
id14961,' i stayed at the grand hyatt ---- - ----. the only thing grand about this location is the lobby. the lobby is beautiful. that is it. the problem is you dont sleep in the lobby. the rooms need a major upgrade. i requested for a microwave and fridge in my room. the microwave was delivered once i arrived and the attendant did not have any place to put it. he was going to put it on the floor next to my bed. i told him that would not work so he placed it on the desk. i was in complete shock. i had to work on a desk with a microwave. hmmm that was not acceptable. then there was the curtains. i guess the curtains were loose but they fixed it by place visible blue tape on it. very tacky to say the least. i am so happy i packed my lysol. i needed it for the carpets and the comforter. there was just this odor that wouldn’t go away. it had nothing to do with the housekeeper. the rooms are just worn. im disgusted that so much money was spent on a place like this. in today is economy we dont have money to throw away on mess. and that is exactly what happened. during my stay i spoke with numerous individual that had issues with their room. if this hyatt wants to continue to be called grand they need to do an upgrade.',not_happy
id14962,' if you appreciate extraordinary customer service from a very friendly group of people who make you feel like you are at home...stay at this property...it is just the right size..with a great bar..large pool and a ruth chris restaurant. avoid the hyatt across the river it is in bed need of renovation and very very large',happy
id14963,' the location of the hotel is great inside old town and the trolley. the rooms vary in size and ambience. our room was very small (very clean) and we heard music and noise from the restaurant late into the evening (our room was just below the (..acapulco restaurant). there was also a light outside of our room that was on all night and the wooden shades would not block out. nice place for small gatherings -- or fewer.',not_happy
id14964,' i just returned from the royalton hotel in nyc. this entire hotel from the entrance to your room to the elevators down to the hallways was in one word... claustrophobia. the hallways cannot accommodate - people to walk in opposite directions comfortably the rooms have no walking space the bathtubs and windows were not of normal size but narrowed the elevators only fit around - or - skinny peeople and in a nut shell the darkness makes it feel sleazy. i awoke in my room and had a hard time catching my breath. (i do not have any troubles with my respiratory system). the room’s air was stale and damn hot. i went downstairs and exited to go outside - it was -am. i needed some water and forgot about the fridge upstairs. there was no staff around whatsoever but there were people on the couches making out and drunken people walking around and out of the hotel. it was very bizarre and weird. no staff whatsoever anywhere in site just people clothed on top of each other kissing. was i in some kind of brothel or a hotel? finally when i did finally find a staff person he told me the hotel did not have any bottled water and if i’d like he could go down to the corner store and buy me some water for $--??? are you serious? a hotel that charges over $----night but have no water to offer their paying clients. santa must then come on his sleigh and with his big body fit down one of your narrowed openings and restock the water in all the rooms’ fridges upstairs. i was really shocked at the sleaziness of this place at only -am in nyc and zero personnel in site. the dimness is not a plus but more of a detriment to this hotel if you ask me. it gives a dreary tired feel and after what i’ve experienced i would never go back. if you have kids run from this place and stay somewhere more respectable.',not_happy
id14965,' the comfort inn is an average hotel. some advantages: large screen tv free wireless internet access in room; free coffee and cookies in lobby. the breakfast is very nice in a large room with many tables and tv. waffles bagels and toast cold cereal doughnuts fruit breakfast bars and beverages. workout room is tiny and depressing but you should be outside walking anyway (white house is -- mins away). the hotel can be loud due to fire station - blocks away. lobby is very small and there are - steps that you have to carry your luggage up to get to the lobby.',not_happy
id14966,' i stayed at the magnolia last month. i cannot believe to tell you how horrible this hotel was. the customer service and hospitality were horrendous. they locked me out of my room - times and i had to take the elevator which takes about ----- minutes to get to your location. even though it is a - star hotel and the prices do show it it was not worth it. my ratings for this hotel in its customer service hospitality and treament is terrible. i would never stay there again. i will say their decor and suites are nice and spacious. this is a shame since it is decor and accomodations are quite classy.',not_happy
id14967,' when i checked in they said a suit ---- was available. went up to the room checked it for bugs. didnt see any almost got in bed and i checked under the comforter in the lower right corner of the bed and there it was. a single bug crawling between the sheets and comforter. had to call the front desk four times before they moved me to another room in another part of the hotel. told the people at the front desk they didnt seem to act very disturbed. put the bug under a glass and left it on the desk. didnt sleep well that night. took a video of the thing crawling around with my blackberry still have it saved.',not_happy
id14968,' this was my first time staying in austin as well as my first experience with wyndham in general. the room was spacious the staff extremely friendly and went out of their way to be accommodating and the location convenient for my work. parking was not an issue. cleaning staff were good and courteous. the hotel restaurant has a lot of good food (try the burgers) to boot and all prices were very reasonable. the bar is a little small but has some atmosphere to it. room service was prompt and reasonably priced. they will make your order to your request if you ask them. the gym was better than most hotel gyms with bottled h-o towels - treadmills - elliptical an exercise bike weights and lots of space. i didnt use the pool but it seemed nice. the gym was right next to the pool so i can assure folks that they have several folks out there taking care of it each morning. if i had to come up with a negative im not a huge fan of the wyndham green functionality that my room had (where you use your room key to override the default green settings for the room) but that was easily resolved by using one of the two hotel keys to do so. overall a great value for a clean attractive room and good facilities.',happy
id14969,' we stayed at this hotel for two nights in july ----. when we arrived early (around - pm) they allowed early check-in and our room was ready for us. it was on a lower floor so we didnt have a good view. the room itself was clean and well furnished. there was a flat screen tv (with limited channels) and coffee maker but no fridge (when i called to ask prior to the trip i was told there was one in each room). the bed was very comfortable with nice fluffy pillows and a solid mattress. however we could hear the people in the rooms next to us pretty clearly which was frustrating! the bathroom had a hairdryer shampoo conditioner and soap but very few bath towels (we had to ask for more). the biggest issue we had was the lack of hot water in the bathroom. it was lukewarm at best and kept alternating to cold! the location of the hotel is excellent but be prepared to pay a lot if you are parking ($-- a night). we were able to walk to millenium park navy pier the magnficent mile and john hancock building. there are plenty of restaurants surrounding it as well.there was a small cafe inside that brewed starbucks coffee and had a variety of breakfast foods that was reasonably priced. we didnt make it to the bar although it looked nice. check out was easy. overall a good experience with a few glitches.',happy
id14970,' this inn is a bit older. check-in went fine. we arrived a day early but had no problems. we did have to ask for towels on day -. we left for the day and returned to find the towels were removed but the room had not been cleaned the towels had not been replaced. we left a small list of things we needed. they were a bit slow on getting the items to our room (took - hours). the breakfast was okay. waffles were yummy fruit looked a bit old. all in all it is an average place to stay. service needs improvement but it seemed like they were mostly in training mode for new personnel. not a real bad experience but i think next time we will pick a different place to stay. very close to the hobby airport.',not_happy
id14971,' i thoroughly enjoyed my stay at the fairmont. the rooms were spacious well furnished and the bed was very comfortable. the staff were courteous and helpful. as expected the extras (internet parking minibar) were pricey. i would definately stay here again.',happy
id14972,' loved our stay here - we were on the --th floor and had a fabulous view of --nd st. the location is excellent - - min to times square but once you turn the corner you feel removed from the hustle & bustle so it feels quite peaceful. if nyc could ever be described as that! the room was exactly as described and the beds do live up to the heavenly title. we tried shulas and werent disappointed - would recommend this hotel to anyone.',happy
id14973,' we had a confirmed reservation for a family suite and even took the initiative to call them at noon on the day of arrival to confirm that we had the family suite and to let them know that we would be arriving late. the guy we talked to confirmed both and told us not to worry as they already had our credit card information on file and we had a confirmed reservation. when we arrived we found out they gave our room away with no real explanation as to why they did it and offered us a single room with two twin beds and a pull out sofa. that was the best they could do. as it was late all six of us crammed into that small room and made due for the night. the sheets and blankets on the sofa bed were dirty and had not been changed. when we requested new blankets and sheets they brought us items that were still soiled and almost over an hour later. to make matters worse the carpet on one corner of the room was completely soaking wet from some sort of leak. the next morning when my husband went to check out he requested to talk to the general manager of the property doug belk who sat in his office a few feet away and knew that my husband wanted to speak to him about our situation yet he refused to come out and talk to us. the service of this hotel was horrible and it was very dirty!',not_happy
id14974,' just want to share our fabulous experience we had in times square at the w hotel. it was great. the w hotel is so conveniently located in times square. the staff was pleasant very helpful polite and always asking if we needed anything. the hotel is so convenient to the theater and dining. looking forward to returning next year.',happy
id14975,' i stay at the carlton twice a year every year on business and i love it. it is my home away from home in new york. the rooms are beautiful and the bathroom is large and gorgeous. the staff can be slightly disinterested but that is new york for you. location-wise it probably isnt the best place for tourists although it is close to a subway stop. if i were in the city for pleasure though id want to be closer to the park. as a business traveller it is great. free wifi! also the bar is nice.',happy
id14976,' this isnt the type of hotel-motel you go to if your on a bussiness trip its better suited to families or couples that what a comfortable clean cute and safe place to spend some time. it is a nice place to return to when you cannot go back home after a long day. i love the enclosed patio area it is wonderful and nice to sit outside at night.',happy
id14977,' i live in the central coast of calif. i needed to take my daughter to lax. she was going to china and her plane left at -:-- am. i also had - of her friends who had just finished a - week visit. they were leaving at -:-- am. to top it off i had another daughter returning from mexico the next day. my hotel experience was crucial to my surviving this hectic trip. four points sheraton lax was wonderful. their accommodations were relaxing the beds comfortable and room service tasty. try the chipolte hamburger! they graciously accommodated my extra requests. i am definitely returning to the four points sheraton lax!!!.',happy
id14978,' the only option to park at the hyatt is $-- for valet parking. i needed to get my sons blamket from the car at bedtime ( - hours after checkin) and they could not find my keys.they had not been filed yet. i waited and watched them search for -- minutes with someone in managment assisting and all getting very nervous. finally after they were located there was no apology sympathy etc. i cant believe for tht much money i had to wait.',not_happy
id14979,' ive stayed in sf numerous times and this hotel has a lot to offer. the location is good; right off market st and a block from powell. it is close to publis transportation and valet parking is only $---night compared to $-- at the hilton. the staff was nice and accommodating. there are also rooms with shared hall bathrooms if youre looking to save money.',happy
id14980,' stayed in this hotel jan.-- to ----- for my -- yo daughter to attend a trade fair. choice was made based on her tiny budget. location was good. first morning disappointed with really bad attitude of young male server in restaurant. felt like i was inconveniencing him when i asked for breakfast takeout to hotel room. at elevator large notice indicated hotel keycard had to be used to access elevator....not so...anyone could have been roaming the halls. room not the cleanest....i cleaned up lots of dark hair off bathroom floor before my daughter saw it. upon returning to room at - pm after walking trade show all day was shocked to find that beds had not been made nor bathroom done. front desk informed me that they didnt clean or refresh rooms daily only a few times a week or as requested. have you ever heard such a thing? they did bring clean towels as requested but no offer to make the beds. on checkout my daughter found she had been double charged....there are lots of other hotels to choose from in seattle.',not_happy
id14981,' we found this because of expedia. never heard of it but willing to take a chance because of perfect location. we read the rooms were very small so we upgraded to $--- (from $--). rooms were very clean down comforter comfortable chair widescreen tv and our window looked out on the river which was super important because it was st. patrick is day and the river was green. all employees very helpful and courteous. cute restaurant downstairs with great service too. club quarters will always be my first choice in chicago.',happy
id14982,' the lobby was gorgeous and had a chair made of coins (huge hit with our kids). our room was spacious the bathroom well laid out with nice toiletries and huge towels. the beds were amazingly comfortable. we were a little bit worried about noise as our room fronted beverly center. it was completely quiet. the location could not be beat close to the farmer is market the grove robertson blvd and directly across the street from beverly center (which is an odd mix of stores). it is also close to universal studios and the griffith observatory. many great places to eat near by. our room rate included breakfast. it was fantastic! they allowed our children to make substitutions and our waitress was so kind to us especially our kids. we will definitely be back and have told our friends what a great property this is.',happy
id14983,' one night stop-overroom was lovely friendly staff on check in. definitely ask to see the meeting room downstairs - a former vault from the hotel is former banking days you can take the elevator down yourself or a member of staff can give you a quick tour. our kids loved it!',happy
id14984,' i was hesitant in booking this hotel as i had never heard of it but decided to rely on tripadvisor is reviews. the casablanca was a wonderful place to stay; literally steps from times square courteous and helpful staff rooms exceptionally clean and well maintained. well be back!',happy
id14985,' we stayed here one night so my husband could take his final part of the cpa exam in the am. we were on a budget and this placed seemed not so bad online. worst mistake ever! the rooms are tiny and the bathroom was even smaller. the granite counter was about - wide with a tiny little sink in it just barley big enough to wash your hands. it reminded me of a very old dorm room. the shower was nasty and the noise was out of this world! the trash trucks made it impossible to sleep even for my husband who is a very heavy sleeper. we were told the elevators dont always work so if we wanted to avoid getting stuck we should take the stairs the parking is about - blocks down the road and there was no uloading room in front of the hotel s we had to drag our bags all over sf. i wouldnt recomend this place to anyone ever! (even though he got no sleep my husband did pass his final exam which is the only this that made it worth while!)',not_happy
id14986,' the hyatt at penn is landing is beautiful well-maintained and in a nice location but what most impressed me was the consistently-good customer service i received there. i was planning to travel as a member of two couples attending a wedding in philadelphia when my husband had to cancel at the last minute due to medical reasons. when i explained the situation to the front desk the hyatt staff allowed me to cancel my room without charge and stay with the other couple on a cot in their room for all three nights. when a small glitch meant i was accidentally charged for one of the three nights a quick call to their reservation desk cleared that up - the man i spoke with couldnt have been nicer and more apologetic about the oversight. it is rare to encounter such good customer service so consistently across a hotel like this. thank you to the hyatt at penn is landing for a wonderful stay!',happy
id14987,' this is a fantastic place to stay in san antonio. it was a short relatively inexpensive cab ride from the airport. we took the airport shuttle bus on the way in but found out that a cab is about the same price so we cabbed it on the way home. you really dont need a car and parking is difficult in this town. it is a short safe walk to the entrance to the riverwalk in one direction or out to the king william district in the other direction. we had a one bedroom unit with a terrific view from both the bedroom and living room windows. we had a small balcony where we enjoyed our nightly cocktail and listened to the water falling over the spillway and watching the lights come on as the sun set. the furniture and decor were very lovely and looked to be very recently updated (but they are scheduling a redecoration as shown in the lobby...maybe our unit had just been done). the kitchen was equipped with everything that you could ask for or need if you decided to do some meals in the apartment. but with so many great restaurants we only did breakfast. there was a lovely jacuzzi tub that was pristine clean and we enjoyed it several times during our stay. there was a separate shower stall and two separate sinks. the living room couch and chairs were comfy and we had large screen tvs in both the living room and bedroom. there is a small dining table with four chairs or you can pull up a stool to the granite breakfast bar. we had a washer and dryer and dishwasher too. the staff here were very friendly knowledgeable and helpful. the shuttle bus runs regularly and we used it a few times to get around town. there is a small deli-grocery right next door to pick up the essentials and the staff there were great too. there isnt a restaurant on the property and i dont think there is room service but local places will deliver (so i did not rate the restaurant or room service...it is not a no star rating it just isnt there). there are several good local places to eat if you dont want to do the riverwalk every day-night. try the ny pizza joint a block or two away for some great ny style pizza as good or better than what we get here in ny. the eatery on the corner across from the san fernando cathedral has a huge cowboy breakfast if that is your thing and a great value for the money. dont miss the cathedral...that is where the remains of the alamo heroes are said to be interred in a small sarcophagus in the cathedral vestibule. the roof top deck and pool area looked very inviting but we never took advantage because there was just so much to see and do in the six short days we had there. check in was fast and easy as pie. we arrived early but were shown to our room within -- minutes of arrival. we were provided with maps and coupon books with lots of discounts. we spent a lot of time walking around the loop of the riverwalk enjoying the music and great restaurants. it is a terrific experience when the local air force staff get their passes to come into town. we saw so many proud families with their sons and daughters who had probably just finished their basic training and were celebrating their graduation . go out to the market on a sunday and watch the local dance troupes in their colorful costumes. we took the package deal for a riverwalk boat ride bus tour and the whole alamo experience. if you have time go out and see a few of the missions and the king william district. try the gunther house there for a wonderful leisurely breakfast and dont miss their strudel (to die for!). la villita is a must see too. this is a great walking town and the la cascada was a perfect home base. clean comfortable and convenient. we loved it! we are wyndham owners and increased our annual points while we were there. the sales staff were not pushy (we declined the meeting and we werent hounded). but this place was so very nice and we had such a great experience that we decided to make the additional purchase on the day we were leaving. brandon made the upgrade simple and easy and provided us with a lot of great information about how to make the best use of our membership. but if you arent interested just say no. it wont change the way you are treated. the staff here was great! we hope to return again to san antonio but they tell us it is brutally hot in the summer. maybe next spring to see the blue bonnets (or is it bluebells?) in bloom. they say they were spectacular this year!',happy
id14988,' the bad part is that (aside from feeling as if i could be swept off by hordes of insects in the night) it looks a bit like something out of an old movie; not necessarily in a good way if you catch my drift. while it’s likely that in its heyday many famous folk stayed here (as per the websites historical review) the rooms currently look like… well… like some kind of dive the motel - is infinitely nicer. the room has an overall flavor similar to what one might see in a film whose main character would come to such a place to either plot out his next crime or to meet with his hooker named candy. baseboards that are kind of rotted away in places leaving gaps through which some kind of vermin or insect may well pay a visit. the carpet is hiding who knows what… the floor feels a bit soft in places beneath it as i walk. luckily i didn’t pay an unwelcomed visit to some unsuspecting -th floor guest. on the plus side it had a kitchenette with glasses and pots and pans and a sink and such. the downside is that none of that looks remotely sanitary enough to actually use. attempts to dicuss this with the management were futile connected first to housekeeping and then to a voice mail that was too full to accept another message. do yourself a favor avoid the chelsea as all costs.',not_happy
id14989,' this place was so awful i dont know where to start. small dingy room broken peeling tile in the bathroom. mold and-or mildew in the bathroom. didnt bring enough towels. we did stay in the older section. the water must not have had sufficient chlorination because my wife and i both came down with flu like symptoms that we are still coping with. too many people are let in with day passes so there was not enough pool towels places to sit or put your belongings not enough lockers and very long lines for any food or beverage. - elevators for -- floors of guest plus the staff was a nightmare. room service was terrible. the pizza was cold and undercooked. it arrived -- minutes past the eta and without plates or eating utensils. the room only had a small table with one chair so eating the undercooked pizza proved to be quite a challenge. i wish now that i would have read these mostly negitive reviews before booking there. i will not be back.',not_happy
id14990,' the location is fantastic. a subway stop right around the corner. room was cozy but i was alone- so it was not a problem. i love the bliss spa products!',happy
id14991,' we stayed here on a trip to nyc for three nights and it was the typical high-end new york hotel stay. the service was good and check in was personable quick and efficient. we had a room on a high floor overlooking the south end of the park which was nice. on this particular trip we had driven to nyc from georgia with our small jack russell terrier and the hotel welcomed her and made everything comfortable for our stay. the floor was quiet and the maid service was efficient twice per day. this particular trip was a combination business trip for my wife and vacation for us both (we drove to new york stopping along the way at the beach on the way in nc). thus we arrived at the plaza with plenty of luggage; most of which stayed in the car. room service for breakfast was good and efficient although we both got a kick out of the $-- for half a grapefruit; but it is new york and the plaza so what can you expect... the only negative thing that happened was that the valet parking somehow damaged our car is bumper while it was parked (big scratch on it when we got it back); and it was a new car so that was kind of disappointing. although at mention of it they basically just said send us the bill which i did and they paid promptly and without hassle.',happy
id14992,' the location is great if you are attending a meeting at the convention center. great view. the food was average the rooms could be renovated and the cleaning staff could do a better job. the common areas the lobby and bar were great. there are no real options for breakfast just buffet for $-- for - people! there is a small shopping village behind hte hotel where you can grab a reasonable lunch. concierge is very helpful and most restaurants in the gaslamp district are walkable cheaper and have better food. not worth the money.',not_happy
id14993,' i was working about -- minutes from here but the lodging options werent too great in that area. also because i was driving north and away from downtown in the mornings it was going against the traffic and made my commute pretty manageable. the embassy suites is a nice hotel it has a large restaurant and bar in the center along with the typical breakfast area. upon check in i found that the air conditioner in my room didnt cool it properly so i called maintenance who promptly came up and investigated. after making some tweaks to it the tech said that it would take a while to get cold and to keep an eye on it. it was already close to -- or -- at night and i needed to grab something to eat downstairs before they closed so i said id be down there if he needed me. a few minutes later he showed up at the bar and handed me keys to a new room (upgraded to a corner executive suite). good service. the restaurant staff was all nice and the food was good. the parking is expensive because it is all valet. the rooms also run relatively high but then again so do most hotels in the area. everything in my other room worked well and i had no complaints about the rest of the trip. i even had to extend my stay one extra night and despite the rate having skyrocketed the staff matched my prior rate for me so that i didnt have to move and change hotels. the only downside with this hotel is that they dont participate in hilton is double-triple point promotions. check hilton is website to see which hotels dont participate (there is a long list).',happy
id14994,' lovely lobby.. great location... looks huge!! loads of floors- typical hotel from a film sort of thing.. the rooms were tidy clean enough but i had a sense of how many people had slept in this room before me lol i cant complain though- this trip was free.. freeee i say- we won a week to new york- flights included so i cant comment on price.... just dont be fooled into thinking this hotel is amazing..',not_happy
id14995,' touted as the only --star and aaa --diamond hotel in dallas texas i would have to agree. the service and attention to detail deserves those accolades. we have stayed in many fine hotels but the mansion on turtle creek rates at the top. from the time we checked in to the time we checked out everyone knew my name and made us welcome with southern hospitaliy. a lincoln town car was at our disposal to take us to any venue within - miles of the hotel. we stayed here with our daughter and son in law for our annual christmas trip. best christmas trip ever despite the foul weather.',happy
id14996,' stayed in the executive suite that was clean decorated very modern with a wet bar and -- flatscreen that swiveled to watch in living room or bedroom. the staff was very attentive especially since we were there with about --- people for a wedding that needed guidance for shuttles. everything is in walking distance: restaurants harbor and shopping. they recommended shirleys for breakfast one of the best!',happy
id14997,' my husband and i have been to this hotel many times in all three of its incarnations kyoto inn miyako inn and now hotel tomo. we love the location in a calmer very central area of sf. it is right in the middle with easy access to fisherman is wharf golden gate park the marina union square. and of course japan town restaurants and stores and fillmore street cafés. the room feels spacious even with two queen beds. we like to pay the few extra dollars and get a room with a balcony on an upper floor. i love the colors and manga mural; it is unique and cheerful. plus the bedding is very comfy. it is in an older building though so there arent many outlets to charge electronic devices. well stay here in the future trips too although it just keeps getting pricier especially with the sf city taxes.',happy
id14998,' i only stayed one night in this hotel and it had all the amenities i needed: - nice clean pool - -- minutes to the airport-car rental stations - comfortable beds (although the pillows are european style... square and a bit small) - accommodating and friendly staff - quick access to freeway and downtown san diego - very affordable! parking is only $--night - free continential breakfast... and this isnt one of those that trick you when you get there and only have stale coffee and bagels. they have a waffle making station!!! this hotel would be perfect for families on the go. overall my stay was pretty flawless. the room was clean and the bathroom spacious (with good water pressure... which i consider very important). i would definitely stay here again.',happy
id14999,' what a flea pit of a squalid old-fashioned grubby hotel! the carpets looked like theyd been there since the ---- is - heavily stained and bleached. i agree with an earlier quote which read that the hotel was like a scene from the shining - it is sooo true. the bathrooms were falling apart in all of the - rooms we booked. i had booked these rooms just after christmas so i would have expected them to be together! they were not. i was told that my daughter and her husband to be would be upgraded ! needless to say they were not! my sons bathroom had not been cleaned and there was a pubic hair on the wet soap! we complained after the first night and were told that they had been taking bookings for the last - months so couldnt put us together. what went wrong with our booking from january when the hotel was empty?? the queue for reception was a joke - only - people on and about --- people wating ages to book in. i wouldnt recommend my worst enemy to stay here. not worth --p a night let alone $---! ridiculous! no saving graces whatsoever!',not_happy
id15000,' this was my first time staying at a best western hotel and was i very disappointed. for starters the rooms have a terrible odor here mildew and smoke in rooms that are supposed to be smoke-free. the service from the front desk should have set off a red flag for me but it was my last option for a room that weekend due to the ciaa tournament going on downtown which had every hotel booked for the weekend. it began to rain while i was there and my ceiling leaked tremendously i reported the problem immediately because my laptop luggage and food was damaged but the staff seemed to not care. i felt they were just there for the shift because sharon at the front desk said she was (my yes girl) and couldnt care less and they let me know i would have to talk to the manager who i havent heard from yet. i called corporate about this problem and there saying im responsible for my personal property not the hotel but it was there ceiling that leaked destroying my things. please pay the extra money and go somewhere else with a concerned facility who definently will take care of any unfortunate incident as this one that happened to myself thanks!!!',not_happy
id15001,' very accommodating staff--everyone was genuinely friendly and helpful. everything was very clean. great location and plenty of room for family of -. wonderful free breakfast every morning. beautiful pool and outdoor patio. was highly impressed with everything about our stay.',happy
id15002,' the main problem i had with this hotel was that our room was tiny. it was basically a single room with a double bed in it (and not much room for anything else). there was no where to hang up more than a couple of coats so we lived out of our suitcases for - days (which we had to keep moving about to make space). also the pipes made a racket first thing in the morning. however it is in an ideal location (a minutes walk from broadway). so for the price we paid for the room it was a bargin. but i really wouldnt recommend this hotel because the rooms were so small. our next stop was the comfort inn in downtown memphis the rooms were massive good breakfast included free internet access (i would definately recommend that hotel!) good luck in finding a good hotel!',not_happy
id15003,' the hotel san jose is a refreshing oasis in the heart of the weirdness that is austin. it is located in the trendy area called soco or south congress. the are is bustling with great shops bars and restaurants that are all within walking distance. there are also several great attractions within walking distance; congress avenue bats the lady bird lake and trails and a scenic neighborhood. y favorite coffee shop jo is is also in the parking lot. the hotel is small so book early to get a choice of accommodations. the rooms are clem and modern. some of the rooms are very small.',happy
id15004,' the st francis hotel in san francisco is in a great location at union square-- close to shopping china town sf sites. however the hotel does not live up to its reputation. rooms are small and a bit tired. the hallways are too. the best part of the hotel is its history.',not_happy
id15005,' look closely or you might miss the tiny entranceway on --nd. situated right next to the wax museum amc theatres and mcdonalds youll still feel safe staying here even if the surrounding streets at night seem a little hostile. there are two security checkpoints and the rooms dont even begin until the --rd floor on up so youll be far from the noise below. front desk staff bell staff and housekeeping were all efficient and courteous. rooms are exceptionally clean and well stocked and the turn-down service includes bottles of water tv guide and chocolates. loved the pre-ordered breakfast option as well the free usa today and sunday ny times the bounty of good cable channels and the usage of a robe. while the furniture was a little scuffed in spots (emphasize little) the decor is very bright and pleasant the beds and pillows unbelievably comfortable and the blast of cool air conditioning awaiting you a welcome reprieve from the sticky stinky city air. rooms were completely soundproof something that was a little worrisome upon finding an adjoining door in the room. the --st floor facing south had a wonderful view of the lower city and empire state building to the left. there are multiple entrances to the times square subway stop both at east and west sides of the block and there are oodles of restaurants in close proximity (if youre the chain restaurant type applebee is is right outside the front door and there is a red lobster at the end of the block). the hilton hotels are just the best and know what theyre doing. i highly recommend this establishment.',happy
id15006,' read good reviews and decided to give this hotel a shot. first night everything went wrong...rude receptionist light switch in bathroom not working door lock not working radiator sounding like a truck running over me etc. color of water coming from tap is incredible. positives . not too expensive given the location . good breakfast . free wifi in lounge negatives . breakfast is -- usd... . technical issues mentioned above . extremely small bathroom could hardly get to the shower past the sink that is protruding out from the wall . no free wifi in the rooms',not_happy
id15007,' advertised as the only hotel on the wharf which we fell for but when you get there you realise that what they mean is it is the only hotel with an entrance onto the wharf and that there are loads of others to choses from so do not be mislead by this. opposite the front entrance is a large sheraton holiday inn and others. having previously stayed in - star radission in berlin we were somewhat dissapointed by this hotel. although our overall experience was fine there are some shortcomings to point out. we had a - berth room with - teenage kids. the room we were allocated was pretty small for - of us. the air conditioning unit inthe room was large old and noisy. the decor could do with a face lift and the furniture in the room very large and old fashion. the beds however were these new ones where you can adjust the level of firmness of the matress and were excellent. the bathroom was fine and housekeeping was good. as far as the facilities were concern dont have too high an expectation. there is no bar no loungeunless you include seating for - people in reception no food however there is a breakfast cart open inthe morning if you want to pay over inflated prices for pastries etc. the fitness room is a small room with a couple of pieces of equipment in. cant comment on the pool as we did not use it. a fantastic breakfast for reasonable money can be found at the ihop restaurant next door to the hotel. we found the consierge service to be excellent and other staff friendly and helpful. overall we would say that this was a good hotel for the money in a great location just do not expect it to be your typical radisson.',not_happy
id15008,' this embassy suites seems to be on of their older properties. my -nd floor room definitely showed wear and tear. there are some great es hotels but this is just average. it does have high-speed internet in the rooms for an extra charge. there are some newer properties near the airport including a sheraton? that is connected to the airport terminal. i did get a great deal on priceline.',not_happy
id15009,' we had the large family suite for a great price. the room was huge very clean and had - separate bedrooms. it was in a great area we felt very safe walking around. there were many restaurants close by. got recommendations from the couple at the front desk for dinner everything worked out great. it was a great value especially with the free parking. i got a better rate by reserving on-line at their website (--) than i could by calling directly. we would definitely stay here again.',happy
id15010,' from the warm welcome at the front desk to my pleasant and spacious suite the fairfield inn impressed me. cleanliness comfort and convenience were all top notch. the extended hours for breakfast and the sizeable breakfast room were nice surprises and the food was good too--even the coffee often a problem at budget hotels. ive stayed around the corner at the doubletree on other trips to chicago but the fairfield inn seems as nice and at a much better price.',happy
id15011,' this hotel is not only centrally located to the medical center and downtown but it is a fabulous property. rooms are first class and so is the service. the front desk could not have been more pleassant the the breakfast roomservice was perfect. highly recommend. they also take pets!',happy
id15012,' a perfect place to stay...!!! got us a nice room on the seventh floor.. small but clean comfortable at least for - persons great staff.. even if we didnt spoke with them so often.. :) and a perfect location on our first morning we walked to the empire state building wich isnt that far away.. and then you got the subway - meters just outside the door great..!! altough we did a lot of travelling with the taxis pretty cheap.. if you compare to sweden... when we are coming back to ny this is where we are going to stay... -alex',happy
id15013,' great hotel and the staff was amazing and super friendly. from the desk staff to the door man to the pub staff ... all were great and very helpful considering it was my first trip to dc and i was travelling alone. the location was perfect right across from union stationa and close to all the main tourist attractions. would go back in a second!',happy
id15014,' a friend had recommended the hotel griffon so i decided to book a one night stay. the reservation process on their website offered lots of room choices and special discounts. our room was small but it had all the right amenities and was very clean. the building is a typical old san francisco landmark that has been fully renovated. the staff was helpful and pleasant. parking is expensive but that is true everywhere in san francisco. i look forward to staying at this hotel again soon.',happy
id15015,' i enjoyed my stay here. the location and my room view was amazing. but the best thing is the customer service.',happy
id15016,' we used this hotel for a girls weekend and had a great time. the price was right and the location perfect. the free internet was a bonus and the room was well sized and very clean. i would stay here again in a heart beat.',happy
id15017,' we were in chicago for a family reunion and came into the city for two nights...we were not dissapointed. the rooms are very large and comfortable and the hotel staff is great. the pillow menu looked wonderful but i liked the standard pillow so much i felt no need to change. i do have a parking issue to resolve with the hotel-they charged us and we had to pay to get out of the garage-but i am sure i will not have a problem. expect an update if i do. over the years we have stayed in quite a few downtown hotels and this is one i will definitely come back to.',happy
id15018,' we got three rooms. the front desk staff ensured the rooms were close --- --- ---. we ate in the restaurant and everything was delicious. mila made sure we had everything we needed and we did not leave hungry or thirsty. mila was not only nice but charming and entertaining. heather was very delightful in the morning for breakfast. i was disappointed with the breakfast as there was no gravy available but heather is customer service skills made up for it. the rooms were clean but one of the rooms had an empty mouthwash bottle neatly placed where a full one should have been and it was missing the lavender spray from the little amenity bag on the bed.',happy
id15019,' the front desk made the check in process easy and fun. the staff was always willing to help with any questions and went out of their way to provide service. the room was nice and big by nyc standards and the view was great. the real plus about the hotel is its location. right above times square and just below central park. excellent! you can walk to lots from here. the subway is right at the corner for longer trips. i will recommend this to anyone who asks about where to stay in nyc.',happy
id15020,' i have driven by this hotel many times. it is a impressive building in a great location. checking in was great. the staff was friendly. walked in my room and wondered were is the rest of it? the room was not set up well. i had to turn sideways to get between the bed and the dresser. the bathroom was to small. i felt cloister phobic in there. a small shower at the end of it. it is a nice hotel. outside the grounds are very pleasing. the lobby is great. it is in a wonderful location for food and a point to get to places. and the staff is friendly and helpful.',not_happy
id15021,' my friend and i met my adult son in new york in november ---- to see shows tour the city see the rockettes etc. this hotel is located about - blocks from macy is and we walked to many sites -- rockefeller center times square fifth avenue the subway. we stayed in a junior suite -- two queen beds a lovely bathroom and a good size sitting room. my only minor complaint was the quality of the included breakfast. however there is an adjoining bakery so i was able to buy better pastries in the mornings to round out the breakfast. i would definetly stay here again. dont be put off when you hear it is in the korean district.',happy
id15022,' finally a hotel that has internet access! after almost a week of traveling and staying at hotels that advertised internet access this was the first one that actually had it! the room was large and clean. it was okay just a typical hotel type room. the hotel was a little hard to find. it is not right off the highway. there is a restaurant on the premises but it didnt open until -:--pm and we were so hungry we didnt want to wait.',happy
id15023,' the denver gateway la quinta hotel was absolutely beautiful! it was clean & comfortable! the woman that helped me do a location change was wonderful! gave me the hospital rate that definately helped with the cost~ my family & i have to travel from the western slope in colorado to denver for medical reasons concerning my special needs son. we had a really late checkin (--:-- a.m.) & when i called to let them know we were going to be later than original time the sweet young gal~ maria~ said it was no problem & when we finally did get there she was nice quick friendly & speedy! thanks maria! breakfast was busy & very delicious! i would definately stay at this location if ever im in the area again (we usually stay at the lakewood co location) & highly recommend it!',happy
id15024,' this is a great place to stay. it is right in the center of town and it is walking distance to all major hot spots. in -- short minutes (walk) you are at the fisherman is warf and in - short blocks you are in chinatown. the hotel is very clean and the staff could not be nicer. the rooms are a tad small but they are kept up. there is no diningin the hotel but that is ok you are surrounded by great places to eat with in walking distance from the hotel. i would stay here again no questions! front desk amazing and our bellman was very helpful!! love it!',happy
id15025,' great hotel and great location but you can hear everything going on above and next to your room. had to call and report loud banging and noises coming from above...sounded like people were jumping off the furniture..it was at bar time both nights so be wary of the party crowd in the area. the first night it was people getting it on and banging against our wall...again at bar time. if youre looking for peace and quiet this is not the place. you cant even open the window without hearing people yelling down below. nice hotel just not relaxing.',happy
id15026,' we booked through priceline.com (first time using priceline). the price was $--- for a king bed on the weekend of the chicago marathon. not bad. rooms were clean though the hotel was an older classic property. service was good. we would have preferred to be closer to the --- block michigan ave which is more centrally located.',happy
id15027,' i am currently staying at the plaza. u dont need to read about all the good bc im sure u already know. so let is just talk about the bad shall we. there r four of us. my wife and two daughters ages - and -. we had arranged a stretch limo from the plaza to pick us up at the airport(cost a little under ---) they were supposed to meet us at baggage claim and they werent there. so we got all our own luggage and went to where the limos have to park and waited for --min. they have our cell number but still never called us. i call the plaza is concierge after a wait i got someone who had to put me on hold. after a wait bill picks up and says can i put u on hold. i say no. i said im stuck at the airport the link hasnt shown up and can u reach them. he says i have other guest in front of me now. u will have to wait just moment. so while im waiting and the kids r being tortured in the heat we decide to see if we can get a town car. itll b so cramped but we just cant wait anymore. as we a just exiting the airport bill gets back on phone... yes ive been on hold all this time. i explain it all to bill and tell him i am in a town car now and have left the airport. he finds out the limo says they went to wrong terminal. no one can tell me why i wasnt called. then bill tells me the limo is on its way to my terminal to pick me up. i said i told u i am in a town car and have left the airport already. he asked me how long til i get to plaza. driver tells me -- more minutes bc united nations is in session. when we arrived curbside a bellman took two of my cases up the stairs and inside. my wife had to stay there bc he left our things completely unattended. we looked there was no other hotel worker around or watching our stuff. i went to concierge desk and got from a girl there mr. andrews im so sorry. bill told me what happened. my six year old explained to the girl the ride made us all sick. because we were so cramped and the driver had to stop and start and swerve. (yes she is - and talks like this) we checked in. the room was hot and bellman should us how to work the controls. he said the butler was on the way. after --min i called and they said butler was indeed on his way. -- min later he got to the room. we said we wanted him to help us unpack. we need space cleared out of frig bc we had medicine that had to b kept cold. we needed ice and - diet cokes. we needed up unpacking and setting up the room. it took the butler -- min to return. he placed the coke on the table and left. we heard him come in and walk rt back out and the kids were in the living room when he came and went. he never returned or helped in any other way. the room was still hot it had gone from -- to -- i have them all set on -- so i set them to -- hoping itll get better.(yes i know that doesnt work but im desperate ) we go to eat at todd english downstairs... this is when we knew we were truly in nyc bc everyone was so rude miserable and unhappy and not helpful. we try to order from a food station and they said we have to b seated. so some non talking non friendly girl with a sour face takes us to b seated.during our lunch the waiter constantly rolls his eyes. gives us dirty looks and snit little comments my kids order goat cheese ravioli which they normally like. they said it tastes bad. their mom tries it and spits it out and tells the waiter she thinks its spoiled. he says no that is how it comes and he walks away. i swear the little shot walls away before all this i went to go get my wife fresh squeezed juice. three people working behind the counter. i stand at register and they all look at me blankly and only one was doing anything i ask her how do i order she say coldly u have to go over there( motioning to the register) and says ill b rt there u have to wait. so i wait while she finishing making a drink for someone who is waiting at another station mean while the rest of the none working wage earners r just standing around. one made an attempt to look busy at one point she finally made my juice. by the time i got back all the food was already on the table and they were waiting on me. that is when they tried the ravioli. the waiter didnt offer to replace it try it and didnt take it off the bill. when i had ordered my sausage dog he tried to talk me out of it saying that is just normally to go. i had to insist three times just to get it when we went to walk out the kids are still hungry bc they didnt want to eat the spoiled food(i wonder why) so we stand at a station for five min being ignored but a man cooking no matter what we say or do he ignores us. finally another man shows up and he tells us we have go talk to the check out desk up front. then as a hostess walks by he tells her and she tells us we have to b seated to order. we said we just where and all the food was bad and we just need something simple for the kids. she takes us up to check out. the three people there seem pre occupied and so everyone has been negative i leave the wife and kids to deal with this.they r just trying to get a turkey sandwich i go to an area rt outside the todd english area and get a turkey sandwich from a girl who smiled and didnt seem hateful( obviously she didnt work for todd english) i go back in and my wife tells me she had it out with one of the girls. they had refused to sell her a sandwich unless we went and where seated again. wife said no. then girl said u will just have to take something from the refrigerator. my says she then told the girl what she thought of her and the girl went and got the sandwich. kids at the one i got and the one from todd english they each tried and we threw it away the room was now down to -- we tried to rest bc we all still sick from car ride..we woke got dressed room -- so i called and told them we were going to dinner and plz fix the ac we had their house car take us to dinner it is free but they only have one and it is first come first serve. it is a nice bmw. went to del frisco is great crab cakes. very good filet and porterhouse. service good. waiter was great. be warned the place is so loud u cant hear yourself think and everyone is yelling to b heard kids hated the noise. the second car ride had expounded upon the first and no one ate a lot and we were all motion sick so we decided to walk the -- min or so back. it was nice. met nice people on way back not locals. the kids were feeling better now and wanted desert but all we knew of was todd english and that area so yes that rt we wont back to todd english. tried to get two cupcakes and two scoops of ice cream for the kids and a cooke for mommy and daddy to split. the girl acted horribly like she was forced to work without pay as a slave but had no fear of reprisal for her bad attitude. so surly. she was so nasty it took her three attempts to tell us we can only order food to go. seems todd english changes the rules when they busy. we said good we didnt want to stay she was so slow and so mean we tried to cancel the ice cream but she wouldnt listen. a waiter needing two cupcakes for his table couldnt get her attention either i told please go ahead we can wait but she wouldnt pay attention to her she just kept slamming things around a mgr walks by and waiter gets him to get him the cupcakes and he does and walks away even thou he can hear and see she is in a foul mood he says nothing to us back at the room. kids didnt want the cupcakes bc they were old and hard. the cookie was as well but they ate the ice cream oh i forgot the dvd player in the room didnt work and they had fixed it and the ac by the time we returned from dinner',not_happy
id15028,' this hotel obviously caters to a corporate crowd and the weekend we were there it was flooded with kids under the age of -- or so attending a leadership training session. it is located in the financial district which boasts an abundance of beautiful contemporary corporate architecture. nicole at the front desk was very helpful and spent extra time with us to find the right restaurant (mimosa--excellent) and talk to us about the city. we would stay there again on business but not for vacation--it is overpriced interiors are dated uninteresting and impersonal. rooftop swimming pool was closed.',not_happy
id15029,' the location of this motel is convenient for events at ohio state university. otherwise there is little to recommend it except the reasonable price. service was adequate though no one went out of their way much. the room amenities were the bare essentials judging by today is standards. i had to ask for soap on the second morning as none was left. the room had a very musty smell perhaps because previous patrons had smoked in it or maybe from some other source. when i noted this to the clerk at the desk she said that the staff would spray the room to overlay the place with a good smell. no change was noted by us on our return which may be just as well since it might not have been all that advisable to breath in whatever would have been sprayed. when we returned home we had to run out clothing through the laundry to eradicate the smell. of course a motel cant monitor guests to make sure they dont smoke and this problem is not all their fault. but such was the case for us anyway. other rooms are probably free of the smell. all in all this is an uninteresting place that could be of use in a pinch. but id try for something else before booking here again.',not_happy
id15030,' stayed one night on business. pleasant and prompt check in. room was clean and comfortable. free wi-fi was a nice touch. fitness center had only an elliptical treadmill and a bike and the treadmill died on me after - minutes. (note to runners: run outside at your own risk. there are no trails few sidewalks and lots of traffic.) decent breakfast -- enjoyed the almonds with the oatmeal. location is convenient if you dont mind driving places. it is inconvenient and almost dangerous to walk to restaurants and shops in the nearby shopping center.',not_happy
id15031,' staying in this hotel was a dream since the late -- is when as i teenager i first visited sf. i have mixed feelings about the - nights spent there. on the positive side: - excellent location - both for business and shopping - welcoming staff at reception while waiting for check-in - nice staff in the bar facing reception on the less positive side: - rooms look a little outdated (even if old building rooms can have ancient style without feeling old) - my room was extremely dark (could not see difference between day and night while weather was exceptional - sunny with no cloud). had to twist my neck to see some sky and figure out the weather outside before leaving the hotel. difficult to open even a little the window (i actually did not manage).',not_happy
id15032,' after booking this place over a month in advance (and not bothering to read reviews before hand my bad) i arrived with my girlfriend knowing the place had some bad reviews (i found this website the night before our trip). my girlfriend asked the nice eastern lady at the desk to see a room before we checked in. we got the key for one that had an outside entrance (not safe) the toilet wasnt working there was standing water in the bottom of the refrigerator and it smelled of mold. so back to the front desk to ask for a refund. the lady was very cooperative (i think this happens a lot) and promised not to bill us and called the parent company. i talked with the guy for a few minutes answered the usual questions (what is wrong with the room) and was told theyd notify me within - days if i was getting a refund or not. i was shocked that upon return from my vacation about - days later i got an email confirming my refund (i confirmed that with my credit card company). so i got my money back and hope everyone spends a bit more money and go one block to the super -. not fancy but much cleaner and safer.',not_happy
id15033,' just back from a - night stay in the copely square hotel in boston. got a great deal on easyclicktravel which swyaed us to make the booking. when we arrived we were offered a room upgrade for $-- a night so of course took that! the room was spacious newly decorated very clean good storage for luggage so werent tripping over it in the room and the beads were extremely comfortable. the hotel has free wi-fi and the room had an ipod station which was very handy. the hotel location is brilliant. we were within walking distance to the pubs and restaurants and a quick tube ride from faniual hall and quincey market. i would definatley stay in this hotel again if i am lucky enough to go back to boston.',happy
id15034,' this is a great hotel. it is directly on the riverwalk. we stayed two nights at a different hotel with no ammenties. walked over to schedule spa services and loved the feel of this hotel we stayed our third night here. no regrets....spa was awesome. very relaxing...more than a lifetime spa as we are also members. the room was spacious and a large bathroom. no leaky shower. tv is a little dated. i dont think you would be disappointed with this hotel. the restaurant is very good as well. we had room service and dined in the restaurant which is directy on riverwalk.',happy
id15035,' the constitution inn is part of the ymca. the inn rooms are on the -th floor of the building and longer term residents live on the floors below (the residents we met were all very nice). the room was ridiculously overpriced. the room was small dark and depressing. the bed was uncomfortably soft and the threadbare comforter was stained and had cigarette burns. i wish we had stayed somewhere else even if it cost more money.',not_happy
id15036,' i recently stayed at this hyatt hotel. you can feel the hyatt difference right from the moment you step in. it is just a few blocks from capitol union station and the mall. you can walk to almost all dc tourist spots. we were two families and got two connected rooms which was useful for the kids especially. the rooms are very clean. the bed was very comfortable unlike many other hotels. each room has a ihome system with an ipod dock so you can listen to your own music. only con is everything inside from food to parking is very expensive. you will have to step out a few blocks to find cheaper alternatives. overall we enjoyed our stay here.',happy
id15037,' i stayed here with a few friends for the ---- ohayocon. it was convenient that they had a shuttle running from the hotel to the convention center and back however i dont think that this was planned by the hotel and it was at the furthest possible corner of the hotel away from everyone else. i got the distinct impression that they were trying to hide all the anime nerds away from the rest of the hotel. our trip was in february and it was very very cold so waiting outside of a locked outside far away back door was not convenient at all when the shuttle could have pulled into the drive through right near the lobby and it wouldve been much nicer. having said that the beds were nice but we were placed in a single instead of a double room (though i called before to guarantee it was a double) and we were given a cot because they could not move us out of the room. for close to $--- bucks a night i expected at least free breakfast but their - egg omelets were $-- dollars! ive had much more for a fraction of the price. the staff was considerate and helped us out a lot i know a lot of the circumstances that we were put in could not have been solved at that point in time by the front desk staff. overall i would say this hotel was not a good value for the amount of money i paid for it.',not_happy
id15038,' we stayed here for - nights got a great deal. the hotel is nice and clean. the staff were friendly. the location is amazing. would definitely go back.',happy
id15039,' this hotel not only meets expectations it exceeds them. atmosphere is gorgeous staff is gracious. could not ask for more.',happy
id15040,' there were so many mixed reviews on this hotel - either people loved or hated it. i decided to cross my fingers and went ahead and booked a room for christmas eve as they were running extremely low rates for that night. needless to say by the following day i felt sorry for any traveler who paid a penny more than me. the front desk representative who checked me in was not the least bit friendly. in fact she seemed bothered by my inquiry to upgrade my room for a fee (i didnt mind paying but she had an attitude over having to go through the trouble of looking it up on her system). when that didnt work out i asked to switch my room from a king to two doubles and that set off more sighs from the rep. i dont even think she finished looking it up in the system she just told me that she was going to give me the room i booked (king). when i asked for a roll-away bed she told me they charge $-- for it. by that time i had it with her negative attitude and snapped back at her. she then left the front desk and when she returned she told me that her manager was going to waive the $-- charge but that i should know in the future there would definitely be a charge (like i would consider going back there after the way she represented the doubletree). i checked in at -:-- pm and assumed that they would be bringing the roll-away bed at some point. my family and i hit the town and came back at -:-- pm. still no bed so i placed a phone call to the front desk who told me they dont handle roll-away beds i needed to call housekeeping. i called the housekeeping extension and housekeeping told me i would have to call the customer care desk. the customer care desk stated they would send housekeeping right up with it. in the meantime i ventured over to the concierge’s desk to see if they could help make a dinner reservation for me. the rep. was very short with me and said that all places in the area were booked. i would have to chance a walk in. not much help there just more of the doubletree unfriendly attitude! an hour later i went back to my room and still no bed. called a -nd time to the customer care desk and same rep. answered the phone. she apologized and stated she would contact housekeeping again and have the bed sent right away. i knew we were planning on being out late and wanted to have the bed set up so my son could go right to sleep. we left for dinner assuming the bed would be delivered as promised after all it had been - hours since we were first told it would be delivered right away. we came back from dinner at -:-- pm and par for the course the bed still had not arrived. yet there was a message on our phone from the same customer care rep. stating she hoped by the time we received the message our bed would have arrived. i called back down to her but her shift had ended and i had to start all over with a new customer care rep. who didnt know i was waiting for anything. she too promised to contact housekeeping and get the bed to me right away. that right away ended up taking another -- minutes. besides all of the customer service issues we experienced the room itself had an odor to it. i laughed when i looked at the bathtub area and noticed exactly what was mentioned in another tripadvisor review the black mold was simply painted over in many spots throughout the stall and the ceiling. we opted not to even shower at the hotel (which is rare for hygiene conscious people like us) and wait until we got back home that morning. what is sad is that on our way to the doubletree we walked past our favorite chain hotel marriott and my husband asked me why i didnt book there. i told him the rate at the doubletree was too good to not try-out. unfortunately i learned the hard way that you get what you paid for. despite the dismal hotel experience nyc was fabulous and if you go there is a fantastic italian restaurant called san martin on --th street that we ate at. they were reasonably priced (especially for nyc) the food was delicious and the staff were all so hospitable! not a single one seemed to mind that he-she had to work on christmas eve!',not_happy
id15041,' stayed here one night while on a business trip - was great to be able to walk from terminal b straight to the hotel without requiring a bus. was even better the next morning being able to walk right to the regional septa train and get to downtown philadelphia in -- minutes for less than -- dollars - much cheaper than a taxi! room was typical marriott style and no complaints about the service. only concern was the price - it should not cost more to stay $--+ at the airport versus the sofitel in center city',happy
id15042,' we had a pleasant stay at the omni me and four friends went up for a football game. the staff was awesome the rooms were spacious comfortable and clean they be a little bit dated but we didnt mind. the location is central even though there is almost nothing to do in the city.',happy
id15043,' stayed at the crown plaza just before we left on our cruise to the panama canal. great hotel. its literally - min to the port and they have a nice restaurant downstairs.',happy
id15044,' for doug is and my --th wedding anniversary the stay couldnt have been better. the people were all so friendly and helpful. especially on our big day june -- we had just gotten off - holes at the palmer and stopped in the club for a bit before we went out for diner that night. we shared some laughs with our server mackenzie speake and i told her -- is the pearl year. by the time we got back to our room there was a bottle of champagne chocolate covered strawberries and the sweetest note from mackenzie wishing us a pearl --th. doug left the room and came back in with a box in gift wrap. guess what? it was a string of pearls! we just a lovely time and ashley another one of our servers was great. the food prepared by chef henry garcia was out of this world. cant say enough good about the whole experience and thanks for the hospitality.',happy
id15045,' we came here over memorial day weekend saturday to sunday and had a great time. we arrived saturday morning early and went and drove around philly a little while. we came back to the hotel because our son wasnt feeling well at around noon and they got the room ready quickly. being hyatt diamond we used a suite upgrade certificate which was awesome. we had the society hill suite rooms ---- and ---- which overlooked the city. the rooms were huge. we had a bedroom with a king bed large tv fridge coffee maker computer desk chair closet and bathroom. the living room was the one shown on their virtual tour a large sectional two chairs plants tables bureau large tv balcony set of drawers and wet bar area with a full fridge-freezer coffee maker microwave wine fridge and cabinets. the rollaway bed which was actually comfy arrived promptly as did our requested robes and slippers. the two bathrooms were nice large and clean with cool shower heads. being a diamond member usually you have a choice of extra points or a welcome amenity but since my son wasnt feeling well and the room wasnt quite ready they front desk man gave us both. the amenity was very good wine cheese crackers and fruit. the pool looked nice but we didnt go in. all the staff we encountered were very nice and helpful. parking wasnt too bad unlike others have said. the location on penn is landing was very nice short walk to the old city. our free breakfast was quite good. even without being diamond the aaa breakfast rate @ $--- would be a very good deal. if you belong to costco you can go there and buy certificates $--- worth for $-- but only buy less than you plan on using you dont get the rest back. one last thing sleep quality i gave a four because our son came into the bedroom around -:-- am and told us about a loud party we called down and it was quickly taken care of. thank you hyatt regency philadelphia at penn is landing.',happy
id15046,' this hotel recently renovated good location and services.',happy
id15047,' this hotel truly delivers - star service in an elegant setting. here is a rundown: location: in the heart of austin is party corridor (-th street) and just steps away from the capitol. valet parking and doormen: the parking is valet only. valets are courteous and efficient. brett our doorman unloaded our car with a smile and promptly took the luggage to our room (without handing it off to someone else -- a routine at other hotels that i hate). brett greeted us by name and with a warm smile that made us feel welcome for the rest of our - day stay. setting: the hotel is beautifully appointed with soaring ceilings and antiques galore. step inside and you are surrounded by elegance charm and out of the bustle. seating is deep and soft with leather everywhere. housekeeping: immaculate. every part of the hotel is simply immaculate. my son got a spot of chocolate on his sheet and remarked that the sheets had been fully changed from one night to the next. for once i felt like i could relax as though i were at home knowing that my surroundings were clean. rooms: our room was a standard room size on the -- floor and there was ample room for all - of us (two adults and two teens). i dont know about the other floors but our ceilings were extremely high and very elegant -- id guess -- feet high. books: are attractively stacked in shelves around the hotel for the guests use. staff: the most striking thing about this hotel is each staff is genuine appreciation of the guests. they seem to know the guests are their bread and butter. every staff smiles and offers help. for example my husband asked for a tray to bring some cheese from the bar to our room. not necessary the waiter said ill take it for you myself. and he did in a flash. ---- cafe: ask for samatha the best service you can get anywhere. quick prompt and she just must have a touch of esp. internet business center: good wireless great business center. no extra charge. to sum: if youve had enough of - star hotels with snotty staff who hold their hands out for opening the door for you try the driskill. our stay was virtually faultless. superior service and smiles are standard. no extra charge.',happy
id15048,' i actually work in a hotel and never saw a flaw in pan pacific at all. i was impressed with the hotel before even staying there just dealing with their inhouse reservations. extremely helpful. i went to seattle in august for my gf birthday. pan pacific went the extra mile for everything i had asked to be set up prior to walking in the room. roses champagne chocolates. -nd night they brought everything up again free of charge. the little chocolates were delicous. the hotel even gave my gf a birthday card signed by the staff as well. room was large and great view of the space needle. i believe it was the corner suite with space needle view. new gym area for hotel looked good as well. great service amazing hotel. had no complaints about this place. when i go back to seattle i know where i am going to stay.',happy
id15049,' just back from - night stay in grand hyatt with - girlfriends. flew into newark got the liberty express bus to --st street just around the corner from the hotel. got to hotel at --.-- no problem checking in no queues lovely room on the --th floor. did not hear any noise from the other rooms. used the concierge service only for directions and they were very helpful. only problem is the bar is a rip off go outside to some of the bars in the area if you would like a drink - gin and tonic at $-- is a bit over the top by any standards. did the hop on hop off bus for the first time would definitely recommend that. all in all a great experience and would have no problem recommending the hotel.',happy
id15050,' for blindly picking a hotel we were pleasantly surprised at how lucky we got. for the pros: location is ideal! hotel is within a block of empire state bldg. macy is and lots of great shopping on -th avenue and broadway. price was great! hotel was clean quiet and professionally managed. for the cons: beds are quite firm which we arent used too. we both had sore backs the next day (and no we are not old people!) dont count on breakfast at the hotel (it is an addl $---person). bring a granola bar or plan on visiting tim horton is or starbucks - both within a - minute walk.',happy
id15051,' my daughter and i recently spent four lovely days at the orchard hotel. we arrived late and were upgraded to a lovely suite without asking. wasnt that a nice suprise! this was strictly a sight seeing trip and my -- year old daughter is first visit to san francisco. the location of the orchard was perfect as it was very close to all the great public transportation that san francisco offers--cable cars trains buses and the bart. we used them all moving around the city with comparative ease after the first day of getting oriented. everyone at the hotel was great about directions and suggestions for good meals. i highly suggest cafe claude just a couple of blocks from the hotel. we enjoyed the jazz there on saturday night. everything about our room was just right--excellent bed good shower and fairly quiet. we will definitely stay there if and when we return.',happy
id15052,' this is the worse hotel stay that ive never experienced. very tacky and non-accomodating. they made me feel like i was in their way. ive experienced better hospitallity in two star accomodations. i would never recommend anyone to stay there. i would not consider returning until they can get it together.',not_happy
id15053,' stayed at the hotel with my girlfriend brother and his wife. really liked hotel location and found room size to be all right. was incredibly insulted by the front desk lady who called me on the room and woke me up saying that i was lying to her about my brother having called a cab. ive never seen anyone so unprepared for dealing with public! among the - other guys in the front desk i spoke to - were also very unfriendly. it seemed that i was disturbing their peace every time i needed to ask a question. if you have to stay there ask for a room that doesnt face the street or youll wake up with the noise. stayed in the -rd floor and it was impossible to sleep. room safe was tiny. dont recommend staying there if you expect to see smiles from any of the hotel workers.',not_happy
id15054,' we stayed here june----- ----. at first we were offered a room on the --th floor but asked for a higher one. this was then bettered by a room on the --th floor. i asked the lady if it had a good view of the city and she said it should. needless to say we were looking straight at the side of the other hotel beside it... although it did have some impressive gargoyles on it is structure..lol double bed room was quite small compared to others weve stayed in. the carpet (i couldnt help but notice) was quite worn and the a-c was loud. luckily it was at the w-e so there wasnt much traffic noise to deal with but you could still hear it (i used my earplugs this weekend). for $-- it was nothing to complain about and we arent the type of travellers who spend the whole time in the room. although we were in the downtown area (note: majority of stores cafes etc. within a short distance are closed) walking to the other tourist areas was easy eg -th floor museum jfk memorial deep ellum uptown (with its vast array of restaurants-cafes). next time well try a different location-hotel. not too impressed with this magnolia.',not_happy
id15055,' you cant get a better location in austin. lake on one side & downtown on the other. you can walk to the parks or to the nightlife plus the bats of the congress ave bridge are right at your door. most rooms have been recently renovated and aside from smallish bathrooms they are great. plus the staff is as helpful and friendly as they can be the only downside is a limited business center and they charge for internet access (but it is free in the lobby). having a starbucks right in the lobby was a real treat.',happy
id15056,' i spent four nights at the talbott. the hotel is good the staff were very pleasant and helpful the room was spacious clean and comfortable and the bed was fantastic. i will stay there again once downtown chicago has been rebuilt as this is what seems to be going on right now. the noise from the construction in the vicinity was intrusive and off-putting and it looks like they have a long way to go. i will be back to the talbott for sure but not soon. and it is certainly not a reflection on the hotel itself or the staff simply the noise.',happy
id15057,' my first stay at this hotel was in december ----. when i entered the hotel i was amazed by the lobby. very impressive. i was greeted at the hilton honors desk by an extremely nice person who welcomed me as a member offered me free internet and a free upgrade to a higher floor. i was surprised by the size of the room small but the bath was lovely. enjoyed my stay and vowed to return. november ----. this time my family joined me and i was excited to show them this hotel. it was a special visit as it was a birthday celebration and we were attending a show in the area that evening. upon our arrival around -:--pm we were told our room wasnt ready but the registration person took our phone number and promised to call when it was available. no problem went to art institute around the corner. at around -pm we just went back having never received a call. we had booked a room on the executive floor as this was a special day-evening. upon seeing our room my family was happy that we had booked this large room as anything smaller would not have been good for - people. it was a standard room at any other hotel. the room was located between the cleaning staffs supply closet and what must have been the common wall to the elevator is machine workings. bothersome at night but especially irritating starting at around -am. on the executive floor a continental breakfast is served that is if you can find a seat. it was completely crazy with people roaming with plates of food some taking it back to their rooms. if you did find a table you may have had to clean it. internet service was available for -- dollars but dont bother. it worked for about -- minutes in the evening and than -- minutes in the morning. generally i had a better time in my little room last year than on the executive floor this year. the beds pillows and bath accessories are very nice and pretty much the same on the executive floor as in the smaller rooms. the concierge was very helpful and the bellman nice. another plus the chicago art institute is only a block away state st. is just outside the hotel is door and the lobby of the palmer house is impressive but you can visit without being a guest. i only get to visit chicago once a year and if i do get another chance i will consider a different hotel. for the price there are better deals in the area.',not_happy
id15058,' i stayed here in june as part of a conference and so the rate was manageable. what a lovely hotel. the room was very nice (although a bit stuffy) but fitting for the brand. we loved the tv screen in the mirror in the bathroom (havent seen that before) and the shower was great (although it would have been nice to have a bathtub). my only challenge in the high end hotels is when they have you call the butler for services (like ice iron etc.). it took two calls to actually get the iron and ironing board i needed. the first night the ice bucket was filled during turndown service. wasnt done the second night and i just didnt have the energy to call. i have to say that the nicest person on staff i met was when i was leaving my room to check out and an employee delivering towels past me in the hallway. he asked if i needed help with my luggage and then walked with me to the elevator so he could push the button. very pleasant man and i wished i had gotten his name.',happy
id15059,' there are so many pluses about this hotel: free parking free shuttle service free breakfast free hbo the major minus i found was breakfast. it was crazy! the definitely need a couple more toasters. they had lots of food (eggs sausage bagels toast yogurt pastries waffles juice coffee). very nice. it was just kind of free for all trying to get anything. people would cut in front of you. i didnt even try to make a waffle. there was a line of about - people. also the hotel is near i-- and we could hear the cars going by. (it sounded as if the window wasnt closed even though it was. i think they just need better windows.) i really cant say enough about the shuttle service. it was so convenient to get downtown and not have to worry about parking (some garages were $---hour!) the rooms were clean and large. the free wifi was great for looking up things to do and getting directions while we were there. they also had a business center in the lobby so we could print our boarding passes. the fitness center was also impressive. lots of cardio and weight machines. very nice. i would definitely stay there again if i was in seattle',happy
id15060,' the good stuff.... the location is very close to the airport and is right on thr interstate and major roads. the restaurant called good eats is right on property and the food of decent and reasonably priced. the room was clean and updated. now the bads....first they offer a free shuttle from the airport but we had to wait almost -- minutes to be picked up. when i called the hotel to politely inquire if i should get a cab after about -- minutes the desk agent seemed annoyed that i called and said the driver was already on their way. when it came to check in there were three employees standing behind the counter talking and didnt even acknowledge finally they seemed annoyed that i was interupting their conversation. basically the agent gave me my key and returned to the conversation. the pool was dirty and had garbage floating in it. overall the hotel is decent but the customer service is so terrible i would stay at one of the many other nice hotels right down the street.',not_happy
id15061,' my husband and i traveled to chicago during the week of st. patrick is day and had a wonderful stay at the avenue crowne plaza. we had purchased a groupon for our room and added one additional night above the two from our deal. we were allowed to stay in the same suite the entire time despite our separate reservations which was great. the staff working the front desk were always helpful and friendly. in particular benjamin who worked second shift was always great about answering our questions. the view from our room was amazing and the furniture was all updated and relatively new. the room was exceptionally clean which is very important to me. i also loved the convenience of being right off the magnificent mile. we were close to lots of dining and shopping options including a walgreen is just down the street to pick up snacks for your room. we arrived on the first warm day of the year (-- degrees is not typically march weather in chicago) and when we arrived back that evening to our suite our rooms were still extremely warm. i am guessing that the air conditioning probably had not been used since last summer and i know that problems often happen when using them for the first time again. a maintenance person was sent up right away to fix our units in both rooms. he worked quickly to get everything running smoothly and was very careful to ensure that nothing in our room was messed up despite having to remove the covers from the air conditioning units. a few people mention sirens in the night this is to be expected because the hotel is down the street from northwestern university is hospital. we did notice them a few times but were able to still have a restful night sleep.',happy
id15062,' my husband and i stayed for only one night during the christmas holiday season last year! we arrived in the evening and the night attendant was more interested in watching what was on television than checking us in. walking to our room we passed a blood stained mattress out in the hallway propped up against the wall. it was so nasty and gross and not a small stain (i might add!) we did stay the one night but i had to phone expedia the next day to make arrangements to get a refund for the nights we wouldnt be staying. we couldnt check out of that hotel fast enough! i have nothing positive to say regarding this experience and i will not forget the bloody mattress. have the decency to cover it up or turn the mattress so the guests arent seeing it! we chose this hotel because it was located fairly close to metro center but not an especially good choice for us when hotel staff have no taste or common decency!',not_happy
id15063,' this was my second visit to the super - downtown los angeles after a good experience about -- years ago (see earlier review). stayed here - nights to enjoy the city of angels and a few dodgers games and im to say the hotel kept up its good reputation while maintaining attractive room rates - got a good discount rate from the super - site for staying -+ nights. rooms are big clean and beds are comfy. very friendly frontdesk led by darlene who welcome you with a smile and are very helpful. breakfast was included in rate with sufficient choice of bread cereal pastry coffee juice and fruit. complimentary on site parking - which is a big plus in la - also included. even the neighbourhood seems to have improved - with choice of bars clubs and a very good thai restaurant nearby (next to burger king on glendale i believe). we went out on sunset late and felt completely safe. one of the biggest assets for a baseball fan is that the dodgers stadium is in a -- mins walking distance but youre also quite close to downtown griffith park and hollywood. this is the best super - motel ive experienced so far and will be my choice again for a next trip to la. i think you wont get it much better in this class for the rates they offer.',happy
id15064,' my husband and i stayed and the embassy suites one night in november (----). pros: staff - friendly and approachable. the room - quiet comfortable and spacious. the bed with six fluffy white pillows was awesome. i slept better than ever. to my surprise the suite had a microwave and refrigerator. breakfast - the complimentary cooked-to-order breakfast was wonderful. cons: embassy grille - the food was overpriced and not enjoyable. my husband was looking forward to the pasta prima vera while i ordered one of my all-time favorite things: lobster bisque soup (plus a caesar salad). the lobster bisque soup tasted more like tomato bisque and hadnt a shred of lobster in it. we were both so disappointed and left completely unsatisfied. my advice is to ask for order from their late night menu which would have been less expensive. apparently this menu has philly cheese steak sandwiches and the like. location - a taxi ride to anywhere will cost you a fortune. my suggestion (since there is a microwave and refrigerator): bring your own drinks and snacks. bathroom - the bathroom definitely needed some attention. it looked a bit run down compared to the rest of the room.',not_happy
id15065,' the hotel is clean located in the center of gaslamp quarter. very nice. service was awesome they are very attentive to your needs. the room i had was very small and the bathroom sink was in the bedroom?? a little inconvenient as there were - of us in the room. and no mirror in the shower bathroom??',happy
id15066,' we stayed at tudor hotel from august - to --th. the room was clean and nice bathroom pretty big and clean. we asked a few times some info at the desk they were always very kind and helpful. it is in a quite neighborhood and close to any attractions. nothing negative to say about it.',not_happy
id15067,' my husband and i stayed at the hyatt recency columbus for five nights at the end of may and beginning of june. we went for a conference that was taking place in the attached conference centre so we really only chose the hotel was for it is location. i read the other reviews online and saw that a couple people had mentioned that the bed sheets were not fitted to the bed and i was surprised when i checked in to see that was true. im a little bit paranoid when staying in hotels so i always pull the sheets back all the way to check for cleanliness and bedbugs. well the sheets were clean and there were no bugs but there was about a foot of old yellow mattress that wasnt covered by the sheet. it was a pretty easy fix to just pull the sheets down so the whole mattress was covered but for the price i was paying i didnt expect to have to make my own bed. we stayed in an updated room and it was fine. it was a little dusty and there was definitely wear and tear throughout the room and bathroom. that being said everything looked more or less clean and there were no glaring problems. there was noise coming in from the hallway and other rooms but not so much that i couldnt sleep. the staff was fine other than the fact that i was charged for my room twice. i had pre-paid for the room but now they always swipe your credit card for incidentals and they charged the card i left for incidentals (i had none) to charge me for the room! i dont really appreciate a hotel being able to use my credit card for such a huge charge without my knowledge or permission. i called the hotel and had it reversed but i was not impressed. i already think that it was a bit expensive for a tired hotel and it sure wasnt nice enough to pay for it twice. the lobby was fine and we had drinks at the restaurant but didnt eat there because there were so many good restaurants within easy walking distance. the gym was fine but the pool was in a dark and dingy room so i didnt use it. overall i would say the hyatt is overpriced for the condition it is in. however it is the perfect location for the conference centre and to get some good food. i would recommend it to anyone who is going to the conference centre and doesnt plan on spending too much time in their room or to someone who can get a really good rate. i would have felt better about staying here if it wasnt the hyatt name brand and if it had rates that better fit the condition it is in.',not_happy
id15068,' one of the reasons i booked this comfort inn is because of the wonderful service i had at the comfort inn in oakland. maybe these people need to talk to oakland. we went to breakfast at -:-- and were told we couldnt get anything to eat. i talked to the manager and showed him the flyer in the room saying breakfast went until -:-- (their flyer) and he said it was an old form and the breakfast ended at -:--. i said i based my coming down to breakfast according to their information and booked the inn because they served breakfast. while bickering with him the woman cleaning up the breakfast area let someone else in to grab a few pre-packaged pastries. they did let us eat a few of the breakfast items. i will say if you are white you wont be treated as nicely as if you are not. the front desk people werent very friendly either.',not_happy
id15069,' the trump tower is still under construction and will be for another year. so to get to the hotel you have to walk through scaffolding. but aside from that the hotel is just as advertised-a five star trump hotel. the rooms are privately owned condos so they have small functional kitchens. there are no balconies but there are small venting windows that open. everything in the hotels is a solid - star level. the personnel are all over you and are very professional. the hotel location is at the foot of the magnificent mile which is great in the day but a little quiet at night. i guess my only criticism of my stay is the view from my room was mostly of an adjacent office building-no lake views. also at the present time there is no outdoor seating for the restaurant or any other part of the hotel. the health club and pool are indoor and both have a great views of the city. there is also complementary wifi in your hotel room. one of the highlights of my stay is the complementary nespresso machine that was in my room with refills supplied daily. if you are not familiar with this machine it makes coffee a cup at the time by putting in a small capsule containing different types of real not instant coffee. so when you get up in the morning turn on the machine plug in a coffee capsule and in about -- seconds you have a cup of freshly brewed coffee or espresso. i loved it so much i ordered the machine while i was there. so my summary is that the hotel is a true - star hotel with a trump touch of class and i would highly recommend it to anyone staying in downtown chicago.',happy
id15070,' first this is a motel not a hotel. next this was a filthy room. the dirtiest ive ever encountered...ever and i will attach pics to verify. rooms are only cleaned once a week whereas daily at other suburban extended stay is and you have to pay extra to have your room serviced more often. what? we werent provided the queen room had confirmed rather a full which is obviously not designed for two adults as it was surprisingly small (weve had rooms in tiny nyc hotels larger than this); barely room to move after setting a weeks worth of luggage out. the door wasnt installed properly so there was a large gap allowing light noise and bugs in. we noticed tiny little brown bugs on the wall next to the a-c unit under the window. i called the front desk to ask that they spray-bomb-whatever while we were out the next day (was here for the mayo clinic) but they said sorry we cant do that since we call an outside company & rely on their schedule so it might be about - days or more. not even an offer to come in themselves with ordinary spray out of courtesy? we were offered a diff room but had to wait for the guy to call us back. several hours later that call didnt come until after --pm after the office closed for the day. by then it was so late & the possible alternate room was on the -st floor which i would not accept in this establishment plus i had to be up at -am the next morning & had no desire to repack - bags drag them downstairs & unpack again in another potentially nasty room. the next day i inquired about the new room (at a more reasonable -pm-ish) and was told they were now totally booked. we ended up buying a set of sheets at wal-mart to put on the bed since we didnt trust theirs. a blue fleece blanket under the top comforter was obviously not washed-changed out on cleaning day (wed) - it had these odd sticky-to-the-touch spots on it & was still on the bed after the supposed cleaning. we removed that from the bed altogether. the backsplash around the stovetop as well as the vent hood had brown caked-on goop on it. how was this missed by housekeeping over & over? the shelf below the sink was filthy and the silverware caddy had dirty spots on it so there was no way we were going to use any of their utensils-etc. again i took pics of all this i just hope the file sizes arent too large & i can upload them all here so you can see. because of the decent reviews here (albeit the most recent was from late --) we thought this was an ok establishment. so wrong. we ended up leaving late the day of my last appt @ mayo since we couldnt even stomach another night there. driving -hrs & arriving home at -am was better than that. this was by far the worst motel-hotel ive ever experienced and ive stayed in my share of budget motels. this one takes the cake! several families also apparently live here. i certainly dont fault the now-residents but as a result the place has become a bit seedy with people just hanging out at all hours. and the rear parking lot has become grill out central and where people repair their cars when necessary (one such repair taking place when we arrived). again i dont fault the people that have been forced likely by the economy to reside in a motel however the mgmt needs to maintain a certain level of decorum regarding the permanent residents for those that do not reside there. spend the extra $---$-- if you can and stay at one of the many other hotels in either direction. your room many not have a stovetop but you dont want to use this one. the only positive things i can say about this place are the following: -) good water pressure -) consistent hot water and -) free wireless internet.',not_happy
id15071,' i stayed in this hotel for - days in august ---- and was absolutely surprised by the quality of the service. friendly and sympathic employees the location is great and perfect for people planning to visit nyc and do some shopping. very close to major roads timesquare shopping centres etc. i stayed in a suite room (booked via priceline.com) but found it a bit tiny. anyway this is new york city i would recommand this place.',not_happy
id15072,' really enjoyed our stay at this hotel. it is in a great location easy walk to harbor area and hotel has some nice amenities. beds were comfortable rooms average size new and clean. we liked the outside area with chairs and fire pit. breakfast a step above continental with waffles and sausage and bacon biscuits plus the dining area was not overly crowded. the --- tavern was a nice place to unwind and our bartender was great. we travel to baltimore often and have stayed at several of the hotels close to inner harbor my family seemed to like this hotel the best. the only down side is the --$ they charge to park--while this is to be expected in baltimore -- parking at the fairfield inn is not a -- hour time block. you are allowed in and out privileges but other hotels i have stayed at in baltimore have allowed us -- hours. we parked after -pm when we arrived and when we checked out at --am the next day we were told that we could only keep the car there until -:--pm or it would cost an extra --$. put a little bit of a damper on our plans for the day but we worked around it. all in all i would absolutely stay at this hotel again.',happy
id15073,' my husband and i spent four days in san francisco and based on reviews here decided to stay at the donatello. we were not disappointed. we arrived before noon and were that they were able to give us a room immediately. jesus who was at the desk was very friendly and polite. as he checked us in he asked if we were there to celebrate anything and my husband told him it was my birthday. jesus then asked if i wanted a bottle of champagne red wine or white wine. he apologized that they couldnt deliver it before we got to the room but promised to bring it later in the day. we went up to the room and within five minutes they delivered a bottle of wine and a small box of chocolates. amazing!! i was shocked at the size of the room. . . good shock. it was quite large. . . actually huge by san francisco standards. in addition to the bedroom area which had an entertainment center-arnoire holding a flat-screen tv dvd & cd player radio. there were also a small refrigerator microwave & small sink in a bar area. seating included a love seat and chair as well as a bench for the desk. in addition there was a small dressing area with a small bureau and a safe in the closet. there were plates and silverware in the bar area. the one thing i check immediately when i enter a room is how clean the floor is. the carpet while older was spotless. spotless. the bathroom was clean too. the bed was fine. the sheets were a nice quality which i like. i hate thin sheets on hotel beds and the donatello is sheets were very nice. neither of us had a problem sleeping on the bed so it must have been okay. someone else mentioned the club which is very nice. there is a fireplace a few tables-chairs and a leather sofa and a few chairs for seating. they have coffee-tea available ---- (thank you!) and you can use the gym sauna etc. only massages were extra. the two concierges with whom we spoke were both nice and willing to give their thoughts on restaurants and they and the other two that we saw regularly were very polite and welcoming. as others have mentioned the hotel is a block away from union square. restaurants and shopping abound. in addition public transportation is close. we walk a lot and the donatello is in a perfect location for walking to chinatown north beach and the orpheum (wicked is there.). note: since the hotel is in such a great location there is a lot of traffic so you will hear it in your room. it was not so bad that it kept us up although a couple of times emergency vehicles flew by with sirens blasting and that did wake me up (not my husband). a couple of negatives: -- the towels were old and worn. i realize they get a lot of use but they were not comparable with the quality of this hotel. -- the bathrooms need to be re-done. the grouting was spotty and the fixtures all seemed aged. --the pipes made noises quite often and in the middle of the night it is quite annoying.',happy
id15074,' the positives. the hotel has a great location - (-) close to both times sq. and central park; (-) lots of restaurants close by; and (-) right next to the e-train so very convenient to get to jfk (if you do not have a lot of bags it is probably the most convenient fastest and cheapest way to get to jfk and very safe). the gym is very nice. i think that they are supposed to charge but i never was charged if this is the case. the negatives and unfortunately there are many more of these. the lobby is way to small for a convention hotel. the result is chaos noise etc. the check in is very slow -- too few front desk staff for a hotel this size. the rooms were quite dated. i have a pet peeve about paying for internet -- but i am pretty sure no one wants to see me at - am before a shower and i am sure that i did not want to see all the others doing the same. in fact there are only a few seats in the lobby. so seeing all the people downloading e-mails before showers is really depressing -- especially when people were sitting on the ground because there are lack of chairs. it really gave me the impression of an airport terminal when a bunch of flights have been cancelled. lastly a few funny-sad items. when i asked the front desk for a time extension to --:-- to check they told me i must check out by -- since they needed the rooms even though actual check out time was at --. later a manager did graciously allow me to check out at --. also twice the maid service entered my room without knocking (once i was standing there in my underwear after finishing a run -- and she just stared at me for about -- seconds before i finally yelled at her to get out). lastly they charge $- for a bag check -- and the staff there was incredibly rude (i laughed because at least i am not stuck in a baggage claim room all day). summary: way below the normal standards for a sheraton. the lobby the staff and the rooms all need upgrading. the good news is that most people do not come to ny to be stuck in their hotel. and the location of this hotel is great for experiencing the city.',not_happy
id15075,' this hotel is in a great spot - close to the action of times square but not the bussle close to subway stations. i had a larger room with a kitchette which was really handy especially as there is a great market across the road. cosy room which was nicely decorated with a lovely homey feel. the perfect place to stay in new york. it was recommended to me by a friend and they were absolutely right!',happy
id15076,' i must say i was disappointed with my stay at the hampton inn times square north given the high ratings it received so far. first service was at best average (not enthusiastic as i had hoped for ). there were exceptions though - the travel -concierge desk and the chambermaids were great! all others service was at best an okay. room was average. breakfast was standard hampton inn fare - average breakfast. location though is pretty good - located at -th avenue close to the actions of times square (i just walked --- blocks to the hotel). nearby the hotel (--- blocks north) there is a chinese restaurant that opens till late serving pretty good and cheap chinese fare which we frequent regularly. personally i would prefer hilton garden in chelsea.',not_happy
id15077,' biggest problem is noise..not fr omthe very busy street but fr omthe loud people talking in the courtyards both by the poo land the stairs behind the lobby....echos all over and very loud.....the rooms was adequate location is scary if yo uwanna walk......good price',not_happy
id15078,' we stayed three nights at the hotel over the july -th holiday. upon check-in the staff were very friendly and upgraded us to the --nd floor. the room was large for being in the city and very clean. only issues with the room was the key into our door took a minimum of - tries before it would open the door. im not sure if this was just an issue for this one room or hotel wide. we were only there for three days so we didnt bother with alerting the front desk. the other areas of the hotel looked to be nice but we didnt use any of the amenities. our only real complaint was the hotel wants $-- a night for valet service which is the highest i have ever seen. we ended up parking at a garage next to the hotel and swallowed a $-- a night fee there. if you are more stubborn than me there are better parking deals to be had in the area. while we didnt use hotel transportation a word of warning it appeared that the hotel was putting guest in town cars rather than cabs. im not positive but have to imagine this is a more expensive form of transportation than the readily available cabs on the street and may be service targeted for business guest.',happy
id15079,' beautiful room overlooking the harbor. staff were all cordial and well trained. i called the hotel directly & asked if they had any discounts and received a price less than on-line. when we arrived a room wasnt available. to compensate they upgraded our room plus paid for our late lunch in the grille. the large umbrella in the room was an added bonus since it rained while we were there. the water taxi was a fun touch but was only a couple of dollars less than regular taxi. had a very comfortable-relaxing stay and would highly recommend bhh. the only negative was the room doors close automatically & very loud. monday morning i was awaken several times.',happy
id15080,' i stayed one night at this marriott very comfy bed and room was nicestaff were very friendly. the hotel it self was very beautiful.',happy
id15081,' i paid $-- for a room with my military discount (a whole $-)...and both the night and day desk clerks were less than friendly or knowledgeable. my car broke down on i-- and this was (what i thought) the nearest and economical hotel from my break down. this motel was severely overpriced for what the room offered. i will never make this mistake again!',not_happy
id15082,' i just recently disco verde this hotel. despite the peak season near christmas time the rate is more than acceptable. the hotel is located downtown in a nice area and easily accessible. rooms are wide and beds are very confortable. the hotel is overall quite clearing and staff is doing a good job. i would recommend it to italiane visiting philadelphia such a nice city. by the way the officiai rates do not respect the reality. check with the hotel directly.',happy
id15083,' exceptional service atmosphere reception bar and incredible customer service. at a time when the city was full to capacity with the oracle convention nothing was too much trouble. i stayed for - days and got a very good feel for the hotel. the beds were so comfortable with pillows to die for! overall a very personable hotel filled with warmth and individuality. the cafe restaurant is small and intimate with a very satisfying menu. the complimentary welcome wine in the bar each night was a nice touch too !! cannot recommend highly enough. thanks to staff. jacquie',happy
id15084,' we stayed here when we went to boston to celebrate my husband is birthday. the hotel was lovely and the staff was friendly. the place was stylish without being pretentious. they left a birthday card and gift in the room and had a dog bed and bowls waiting for our pup. the location was perfect and allowed us to leave our car parked at a local parking garage for our entire stay. worth the money for all the thoughtful touches (wine hour free wi-fi etc).',happy
id15085,' attended a conference at the marcone ctr. hotel was perfectly and directly across from where i needed to be. found the staff to be friendly and accommodating to our needs. definitely a must visit to their lounge on the top of the hotel.',happy
id15086,' room is clean nice location. in our first stay our room was facing the street quite noisy and the air conditioner was very loud. we left for a - day trip to boston before we left i requested a quiet room when we returned and we did get a nice and quiet room. should have requested for it in our first stay!',happy
id15087,' stayed here on business as there were no other hotels with rooms. the area isnt great i was on business and could look after myself if i had my kids i would be nervous especially at night. that said the trams and busses run very regularly for - dollars -- meters from the door and takes only - mins downtown if you end up here it is not too bad. room was quite good......but avoid any rooms by the lift very noisy!',not_happy
id15088,' we stayed for a week at herald square hotel. the room was very confortable altough not too much spacious for - people. but who cares when you are in new york? the staff was incredbly nice and friendly especially monica. i highly recommend this hotel.',happy
id15089,' may ---- marked our --th year wedding anniversary and we decided to spend a few days in chicago. we were looking for a hotel that provided free valet parking with the option to go in and out and centrally located to all the great spots and of course with a great price. the hilton garden provided that plus more. the room was spacious with a king size bed mini refrigerator microwave coffee pot and steps from michigan ave; what more can a girl ask for.',happy
id15090,' the bed was amazing.........beautiful room and great view! i really enjoyed it and will be making weekend getaways!!!!',happy
id15091,' today i enjoyed a corporate gathering at this hotel in houston (where i live) and was so pleasantly surprised by the entire experience at the houston marriott north. seriously. the entrance the lobby the staff the swimming pool the meeting rooms everything was very nice and felt quite elegant clearly above my expectations. it looks like a great place to stay and i would definitely recommend it for a wedding venue or for a gathering of any kind. our corporate event ran like a clock and we appreciated every aspect of the houston marriott. it is a hidden gem in houston.',happy
id15092,' my wife and i wanted to have a weekend getaway from tucson so we found this gem in phx. the place was very nice close to i--- and i---. the rail was - blocks away. the breakfast was wonderful eggs bacon fruit juice toast coffee tea etc. the rooms were clean but you may want to upgrade to the top floor for a cabana suite. its very priviate and not alot of people like the pool on the ground floor that closes at --pm we were able to swim at a am under the stars which made for a great weekend. only down side was the staff at the front desk seemed to be over worked-stressed due to the amount of people that was checking in for the weekend. there was a pool party on saturday as well as a conference going on. overall we will be going back!',happy
id15093,' we stayed at the w december ----- ---- and we loved it. the experience was wonderful from the time we stepped into the front door. the decor was unlike any i have ever seen in a hotel before-very modern and relaxing. our room was number ----. i am very picky about hotels but i felt like this room was clean and well maintained. it had a mirrored headboard that went all the way to the ceiling. the bathroom had a shower (no tub) with a clear glass door. everything is decorated in shades of gray silver and black. it is dark but not in a bad way. we really loved the room. the only problem was the view. i had requested a room with a view of broadway but we could only barely see it from the bottom corner of the window. most of our view was into the rooms of the hotel next door. the windows can only be opened about - inches so you cant lean your head out to see any better. i would recommend requesting a room number ending in -- such as ---- so there would be a good view of times square. the staff was very helpful and friendly the entire time and the location is wonderful. if you check on different websites and find a rate lower than their site offers they will match that price plus --%. that saved us quite a bit because it is quite expensive. i would highly recommend this hotel.',happy
id15094,' the hotel itself is very nice. the room the staff the breakfast everything was wonderful. my only complaint is that there is nowhere to park while checking in. we arrived late in the evening and there was nowhere anywhere near the lobby to park and check in. i had to find a spot way out in the corner of the parking lot and walk from there to check in. i wasnt comfortable doing this since the hotel is not in the best part of town.',happy
id15095,' let me start off by saying my wife and i prefer smaller boutique style hotels. the riverwalk vista fit our style perfectly. it is location one block from the -- yard line of the riverwalk and one block from the historic alamo can not be beat. we loved the charm of this old building complete with its creaking wooden floors and large windows all original. our room was spacious enough with a large bathroom with plenty of pressure and hot water in the shower. we were on the second floor in the back and did not experience any of the street noise mentioned in other posts. just in case our room was equipped with a white noise generator. we loved the little public areas throughout the hotel furnished with antiques and comfy leather sofas. we expected there to be no street parking but there is a very large parking garage about --- yards away cant beat that. we thought the $-- a day parking fee was reasonable especially considering the location. bottom line perfect location charming clean hotel friendly inn keeper good little free breakfast...we would stay here again in a heartbeat.',happy
id15096,' very nice and modern looking hotel. it is attached to the highland centre which is a shopping mall which is always a bonus :) the hotel is round the corner from the stars on the floor the grauchman is theatre with the handprints on the floor the kodak theatre and the disney theatre. if you are lucky enough you may see a film premiere as apparently this is quite common on hollywood boulevard. we saw the rock of ages premiere during our stay and saw tom cruise etc. the hotel has a good view of the hollywood sign from the rooms. the rooms are lovely and big including a nice big comfy bed.the rooms have a floor to ceiling window so you get good views of la and the surrounding area. would recommend this hotel to anyone. if you do go to la and want to travel around go to the underground station you can get a $- day ticket for the metro which includes buses as well good way to get around since every thing is so spaced out in la.',happy
id15097,' my review will be short compared to previous hotel reviews. i would say that it is mainly because i dont have much more to say beyond what others have already said. five of us shared a room on the --th floor facing the river and really enjoyed the hotel. i do agree that the lobby was a bit chaotic. my other gripe would be that the elevator situation just was not great. there was an aas (i believe) conference at the hotel the same weekend we were there and at one point we had to wait about --mins for an elevator. it seemed like only - of the - elevators to the -st -- floors were working and it was really a pain to get up to our room. also with - people in the room we showed up in our room that had - double beds to find - towels. that is just a silly number of towels for a room with - beds. my other complaint would be the collection of beer caps under the beds and the two --oz corona bottles behind the curtains. that to me either says they didnt clean very well or the maids were getting drunk in our room?? (-nd part is more of a *wink**wink*). other than those issues the hotel was really nice. the ability to walk via skywalks to places in the area was really convenient since we were there in february & it was quite cold. also the shaw is grocery store across the street from the hotel was really convenient for picking up snacks bottled water etc. id definitely choose the same location again probably even the same hotel. the t line stops were very close. we actually avoided the sky-high parking at the hotel by parking off of the orange line on our way in from manchester airport. everything went well definitely a good deal for boston. the rate was even good for a hotel in a big city.',happy
id15098,' as they say in real estate it is all about location location and location. and the hyatt at fisherman is wharf has the best - close to the wharf and all the many tourist attractions. this hotel is just great. stayed at the hotel for five nights (june -- - -- ----). the staff (front desk housekeeping valet) could not have been nicer. they were all all very pleasant and helpful. managment has done an outstanding job training the staff. check in was quick and very painless. the overall hotel is very clean and modern. in addition the room was roomy clean and up-to-date (the deesk had various electrical plugs for charging; also an ipod docking station and very good wi-fi). probably the best bedding and linen around (i have stayed at lots off hotels around the world and do not make this statement highly). the outstanding bedding and linen provided five nights of sound sleeping. the bathorrm was spacious and well equiped (hair dryer shampoo lotion soap toothpaste). also to note the hotel is bar area is very nice (tom the bartenderr was very nice and pleasant and could he mix a great canadian club old fashion). the hotel resturant was great for breakfast (the only meal eaten there). there is also the availibility of printing out airplane boarding passes free of charge and an atm in the lobby. the pool and immediate area is very nice to (the pool was very warm which is needed due to unpredicable sf weather). the only suggestion i could possible make is that the hotel needs a movie channel availalbe (amc or tcm for example) and a full shower door (to prevent the bathroom floors from getting slippery from the excessive water). in short this is the place to stay when visitng the wharf area.',happy
id15099,' perfect location from which to explore chicago. it is right on michigan ave just a few blocks from the hancock building. the hotel is great - clean comfortable beds friendly reception staff and comfortable reception area. free wifi in lobby was a nice perk. parking was expensive (about $-- per day) at the hotel ramp but you can find less expensive self park options within walking distance if you look around. we found a ramp about - blocks away for $-- per -- hours. we paid about $--- per night for the room and were quite satisfied with our stay.',happy
id15100,' this is a motel style hotel with rooms around a courtyard. it is cheap to stay here and the location is excellent. it is only a few mins walk from the walk of fame. the parking is free which is very handy and the staff are very helpful. the rooms themselves are ok but fairly average. i would recommend if you want a good deal in a good location',happy
id15101,' recently stayed here for a - night business trip. i was entirely pleased. everyone i encountered on the staff was immediately friendly and helpful (from the front desk to the bellhop to the maid service) my room was clean and the bed was very comfortable. (i likened it to being enveloped in a marshmallow- the comforter was pillowy and plush) the tv was giant. the view (from the --th floor monument side) was amazing. i used the workout room each morning (which is small but decently equipped) and except for one day had it all to myself. only drawback is no fridge in the room- but honestly those can be loud and annoying anyway. starbucks in the building and a great location to nearby restaurants parks museums. a great stay!',happy
id15102,' this is just a unique place in nyc.. it is charming and latin yet as it could not et more scandinavian. hard to imagine? gotta stay here. the entire hotel is designed with such great taste and attention to details. it feels like sweden but the music is bebel gilberto and you can have guacamole or have brunch with bossa nova.. the rooms are small so this is not the family type hotel. it is perfwct for a couple who eants to explore the weekend in the city. staff is very polite and atttentious.',happy
id15103,' we really searched high and low for the perfect nyc hotel and in the end we settled on crosby street - thank god we did!! we had already stayed at the soho hotel in london (another firmdale) so we had high expectations and this hotel delivers the same high standard of accommodation and service. the rooms really cant be beaten - they are large and light (in ny this is difficult to find) and all the amenities you need are there. the rooms are so clean (top marks to the housekeepers) and every little thing is taken care of. i think the staff must be trained to emulate the british - star service level and they do it pretty darn well. location is brilliant in soho and the street is quiet - no crazy street noise that is typical of manhattan. but although it is a quiet street the surrounding streets are pumping with life and fabulous bars and restaurants are just steps away. it is also a real up and coming shopping area and close to everything downtown - and midtown is just a short cab-ride away. during our - night stay we received a couple of thoughtful gifts (a box of pencils and a box of crosby street themed purple macaroons). one other thing - it is like having your own apartment in ny - sure it is a full service hotel but it feels boutique and intimate with no overbearing hotel-like stuff. it is the perfect size. i cant say enough good things about this hotel and its excellent staff and we will definitely be back. i hope firmdale expand their empire to other american cities and into australia too!',happy
id15104,' i stay at this hotel frequently and the service and staff never disappoint. the hotel is located near union station and metro (walking distance) with a fantastic restaurant located downstairs in the lobby. the rooms are always clean and the concierge always friendly.',happy
id15105,' i should have written this review last summer when i visited nyc with my boyfriend!! it just slipped my mind. as twenty-somethings we just wanted to enjoy new york and take in all its grandeur. we booked this hotel through priceline.com and got an amazing deal for the neighbourhood and the quality of the suite we stayed in (with a fridge and a sink...im not sure if a microwave were there but it is possible). the room was pleasant. dark furnitures and a dark tv cabinet as a focal point a sizeable bathroom and a comfortable queen-sized bed for the two of us. i liked the art deco style of the lobby and the elevator and it was a nice touch that they had their elevators play soft jazz and big band style music from the eras gone. pretty romantic at night. hotel staff were really friendly and welcoming--they were accommodating and courteous. you really cant expect a hotel in one of the biggest cities in the world to offer the same experience as those in your hometown with the same star-rating. this is new york. people pay ridiculous amount of money for apartments the size of a shoebox. i read some of the reviews here and it puzzles me to know that people have unrealistic expectations. youre paying reasonably a small amount to stay in a very good neighbourhood in new york with a ton of restaurants and bars and your safety is always guaranteed--it is an expensive neighbourhood. i would have to rate it as very good instead of excellent for the one cockroach my boyfriend had to kill with his shoe...other than that it was a lovely experience. not sure if we will visit new york again but if we do well definitely consider coming back.',happy
id15106,' stayed here in sept ---- with my wife and -- year old daughter. we were on the --th floor with great views out over la towards downtown. he hotel is about a -- minute walk to rodeo drive and there are a number of diners and eating establishments nearby. there is also a supermarket on olympic boulevard which is about - minutes away. the hotel itself is a no frills crowne plaze. the rooms are clean and tidy if uninspiring. the room service is adequate. there was tean and coffee making in the room. there is free internet access in the foyer ad the concierge desk will help with any queries and travel needs. i would stay here again if only for the fact thati know where everything is. the chinese theatre is about a -- minute drive away and universal studios is about -- minutes by car. i would do the hop on hop off bus if it is your first time in la as its a great way to see around the city the - loops take a full day to complete.',not_happy
id15107,' they made some mistakes with our reservation but the front desk was very nice and helpful. they compensated us with lower rate and free parking plus a bottle of our choice of wine. we got the oceanfront junior suite and the view was fantastic! the room was clean and very roomy. the only part that we dont like is the parking garage. the garage opener wasnt working all the time and parking space is very small. other than that everything was great. with - little boys (- and -) this is the -st time that we actually felt like it was our vacation as well. we were chatting drinking wine and enjoying the views on the balcony after kids fell into sleeps. it was really nice and relaxing. i will definitely go back and recommend to all my friends.',happy
id15108,' an average place for under $---. older hotel with basic room perhaps a couple notches up from a motel -. looked like they may have regular or long-term construction workers staying there. major new construction of large buildings a block over. the complimentary breakfast was basic with toast juice fruit & coffee. all functional for a quick one-night stay over to catch a meeting the next day',not_happy
id15109,' this is the second time we stayed at this hotel. the location was great. it is close to the interstate and great shopping on --th street. the rooms were nice and the breakfast was great. very nice staff at the bistro. the only negative was that the hotel needs to invest in new towels...they were very thin and not soft. overall great stay!',happy
id15110,' stayed at the lajolla hyatt for three nights earlier this month. booked a room in the club level and it was worth the extra charge. this is a newer hotel and is in the business district so if the point of your vacation is to stay in a tourist-y spot do not stay here. this hotel was definitely a business hotel. staying on the club floor provides opportunities to meet other travelers for breakfast or afternoon hors doeurves. there were very few children on this floor and those that we did encounter were very well behaved. the included continental breakfast was the same food as in the hotel restaurant as far as we could tell. the granola was to die for! added to vanilla yogurt to make a parfait - yum! also their fruit was awesome. in the lounge there are two computers for travelers to use. some people are very inconsiderate and do not abide by the ---minute request. those people should just pay the additional charge and work from their room if they have a laptop. some people were surfing the web. i used it briefly a couple times to check work emails but many times there were lines of people waiting to use them. the rooms were freshly redecorated with quality furniture and bedding. the linens were high quality which was nice. there is nothing worse than scratchy towels and bedding when traveling. well there is a lot worse but that is a pet peeve of mine. elevators were very fast but it would be nice if the top levels had their own elevators. while the banks are split from lower to higher it can take a long time to get from the top floors to lobby level when it stops at every floor. some people do not know elevator etiquette and jam themselves in an already-crowded elevator instead of waiting for the next one. but that happens everywhere not just at hotels. it just would be nice to have express elevators for the top few floors (similar to some hotels in las vegas). everything was clean clean clean! mrs. clean and mr. fixit must work here. everything was in tip-top shape. the employees were extremely nice every single one we met. parking was expensive but what do you expect? youre in san diego. we enjoyed the in-out privileges in the garage and parking was plenty. overall it was a great experience and we will stay here again.',happy
id15111,' i stay at this hotel at least once a month and always receive excellent service. an example: this week was i arrived around noon (about - hours before normal check-in time) after a -- hour flight only to find that there were no rooms clean and vacant as the hotel had been full the night before and folks had just started to check out. raquel ortiz was at the desk and told me that she would get me the first room that was cleaned took my phone number and called me about an hour later to let me know that my room was available and i was already checked in - just come by the desk and collect my key. this is the kind of good customer service that this hotel staff provides. bamaduck',happy
id15112,' this review is from may ---- but i forgot to confirm that it was posted so im re-posting it. i stayed at the benjamin last weekend and i had a very good experience. i live in brooklyn and i treated myself to a birthday present by booking a one-bedroom deluxe suite. i stayed at the library hotel back in march and im working my way through some of the top hotel choices in the city. check-in was quick and easy. i walked into the hotel and was in my room in less than -- minutes. check-out took two minutes and my bill was accurate. i booked a non-refundable room directly through the hotel website about a week prior to my stay and i feel like i got a very good price. there are only two elevators so service can be a little slow at times but i never waited more than four minutes. all of the staffers i encountered were extremely courteous and helpful. management sent up a birthday cake (a very tasty chocolate concoction) and note a few hours after i arrived a very nice touch. the front desk wished me a birthday in person and on the phone as well. when i called for pillows and room service my requests were met in a reasonable amount of time. my room #---- was huge. it is on the top floor of the hotel and has a rather large terrace where my friends and i enjoyed drinks and cigars (remember no smoking inside!). the terrace overlooked lexington avenue and it had a nice view of the rca building and waldorf astoria. it is certainly not as good as having a view of central park but i liked the cityscape view and i spent a lot of time on the terrace. the room was reasonably well-appointed and the furniture was clean and comfortable. the work station-desk was big and helpful and hooking up to the high-speed internet access was a breeze (my only complaint here is that i think it is stupid for hotels to charge for net access). climate control was fine and this particular room had both east and west exposure so i just opened the windows and sucked in the city air. big flat-screen televisions were in both the living room and bedroom. lighting was very good and all of the lights worked. the galley area included a sink microwave dishes and a refrigerator. room service was quick. food was average but i only had a late snack so im not sure what an entree is like. a little pricey but that is to be expected. the main thing missing in the room was some sort of dining area-table. the bedroom was nice and big and the bed (a king) was extremely comfortable. the pillow menu was a nice touch and i took advantage of it. huge walk-in closet with safe and bathrobes. the bathroom was rather small but the shower was great. it is difficult to get big bathrooms in older hotels (this i believe is a renovated apartment building) so the size of the bathroom wasnt a big deal. i had a drink in the emery bar and it was a nice little place to catch a quick one. service was a bit slow because it was crowded and the bartender had to service tables also but she was working hard and was very pleasant. everyone has different experiences but id like to address one of the previous reviewers who said they felt they were looked down upon by the staff. i didnt get this vibe at all. i wore jeans and a t-shirt throughout most of my stay and i was looking a bit disheveled when i arrived (too much birthday celebrating the night before). i never once felt that i was looked down upon and i was treated with the utmost respect. my friends who visited me were also wearing jeans and t-shirts and they didnt catch any negative vibe. i really enjoyed my stay at the benjamin and i would suggest the hotel for business and leisure travelers. some pointers for folks staying here: - there is a diner two doors down from the hotel that serves good grub and is fairly inexpensive. additionally there are a couple of quick-service restaurants on the same block on lexington that were inexpensive. cafe metro (--st-lexington) offered up good salads and sandwiches and i picked up breakfast there. there is a large convenience store two blocks away (--st--rd ave) that was a good place to stock up snacks drinks etc. plenty of restaurants nearby and some good bars within a few block walk. - the --train is right across the street. it is one-stop south to grand central terminal where you can transfer to the shuttle (nominally known as the s-train) and take it one-stop to times square. from there youve got a number of subway lines that will take you virtually anywhere in the city. the e-train is also one-block north and you can take that to shoot from east-to-west in midtown. as always when visiting nyc i suggest you take a few minutes to study the subway map. it is actually very easy to navigate the system and it is more convenient than virtually every other local train system ive ever used (in the u.s. and overseas). the benjamin may not be centrally located but it is well-located and provides good access to public transportation and easy transfers to get around the city.',happy
id15113,' it is a perfect location when you reserve ask for a room with - large beds the romm is large with good furniture the bath room is comfortable and the matessses were very good ! the only reproach is the desk where they are not very kind ! it is impossible to make the check in before - pm when you arrive at -- am you must leave your luggage and pay for this',happy
id15114,' its location is wonderful close to all the tourism atractions for visit for shopping is the best we have a mall just by the elevators fun for teens dance competitions.',happy
id15115,' once again the intercontinental boston has exceeded our expectation. would highly recommend this hotel. the staff was welcoming and courteous. your staff is well trained and very accommodating.',happy
id15116,' my wife and i stayed - nights at the muse and discoverd that this hotel has a difficult task to fulfill. they say that they are a - star hotel but i think that that was some time ago the hotel is good but not a - star. the rooms are big and comfortable but you start to see the signs of time in a year this hotel is going to need a minor renovation. as it is close to times square it is noisy we had so sleep with earplugs but the beds were great. the people at the desk was not especially good or serviceminded got us to sign for a bus ticket to woodbury paying a fee saying that with that voucher we didnt need to stay in queu for a ticket but could go direct to the driver but this was not the case we had to buy a ticket at the bus station as everybody else so no benefit for paying a fee at the hotel. the price was the same as if we got directly to the bus station.',not_happy
id15117,' this hotel was one of the best hotels i have ever stayed at. its location right smack in the middle of times square was unbeatable and the rooms.....what can i say - outstanding value for money. they are so spacious - seperate lounge area and bedroom. every amenity you need. the lobby and bar area was also lovely and at xmas time it was decorated with a beautiful xmas tree and lights. as soon as you walk out the front door of the hotel you are greeted by all the lights and splendor of times square. it had a safe entrance area that was manned by security guys ----. upon check in you are greeted with a smiling face and a warm cookie which was a nice way to start our christmas in new york experience. there is nothing negative i could say about this hotel and would recommend it to anyone.',happy
id15118,' we stayed at the grand hyatt on two occasions in september and both were great experiences. we were lucky enough to be upgraded to rooms on the --st and --nd floors for our stays. the location worked great for us fairly centrally located and easy to get where we wanted. we did however hear street noise all the way up as the full outside wall is window. gave a great view of the city though! and it was fun listening to the usc pep rally in union square. rooms were completely renovated and very nice with room darkening shade a the touch of a button. enjoyed the grandviews lounge and restaurant while we were there also. bar staff were very friendly.',happy
id15119,' we stayed here in early march ---- on a spur of the moment get away night from the cold and snowy weather of sylvania ohio. (ok it wasnt any warmer or any less snowy in detroit but it still felt good to get away nonetheless!) we arrived at the hotel and found the front desk staff to be friendly and helpful. our room was very clean and spacious and had a fridge coffee pot and microwave. the bathroom was large and also very clean. after dropping our gear we took the short walk to greek town casino where we spent a few hours gambling and had dinner at the fabulous pegasus restaurant. after dinner we found a new irish pub nearby the cock and bull (i think that is the name anyway) which turned out to be great fun! great entertainment guinness & harp on tap..and a short walk back to the hotel. this hotel is great if you are doing anything downtown. the next day we enjoyed our free breakfast (using a hilton bounce back rate) and headed over past comerica park to ford field for an rv show. the location was great! the valet parking guy even let us keep our car on the lot after we checked out so we didnt have to pay for parking again! overall a great experience! this place is a gem! we will definitely be back!',happy
id15120,' booked to stay at this hotel for a long weekend wanted a base to sleep whilst exploring the city. this hotel was perfect! helpful staff would do all they can to assist. the tourist lady was very useful and helped us booked excursions and made calls to various places to get us the best deal. the beds were amazing! so huge i could lose my partner on the other side and so comfy! we still talk about them now and how amazing they were. nice and clean very central (right near the subway stop) and some excellent little diners all round to have breakfast before a busy day sightseeing!',happy
id15121,' stayed here in april for business and the location of this hotel is great. directly across the street from all the inner-harbor attractions. with-in easy walking distance of camden yards restaurants and night-life makes this hotel a must stay. the hotel staff were friendly and helpful the rooms are spacious.',happy
id15122,' first time we arrived the location was okay not the best. the lobby was in great shape and it looked up to date. we wanted to check out our hotel room before we unpacked the elevators were rocky and squeaky we were a bit terrified. we checked the room. bathroom very small as big as the closet. could not shut the door without having to squeeze yourself against the wall to close the door. fire hazard or any hazard for that matter. tub to small shower too low. we thought it was okay. pictures lied though. everything looked outdated. we got a cart to move our stuff to our room and that thing was old and needed to be up to date. we went back up and started to unpack and they brought our fridge. fridge was in the basement by the way. first night we were fighting roaches and the shower was clogged and had to stand in ankle high water when showering. tv remote didnt seem to work. plugs were damaged. second night still fighting roaches. third night fighting even bigger roaches. as much as it is a lower price it is not worth it. no one was helpful and every time you asked someone for something you had to ask again an hour later to remind me. poor service poor management. this hotel to me is more like a motel. please do not stay here.',not_happy
id15123,' stayed here for one night on a business trip in february ----. pros... - minutes from airport clean facilities front desk was efficient girl in the gift shop was helpful cons... expect to pay for everything that you touch no free internet access in rooms (unless you are a diamond club member) no free internet access in business center (between the pc and print charge it cost me $-.-- to print my boarding pass) no free continental breakfast or even coffee overall the hotel is ok nothing special but it is clean and the staff was good. $--- ($--- with taxes) for one night in a standard room plus the add ons makes this a poor value. i travel on business frequently and would rank this close to the bottom on overall value. you can stay in a much nicer hotel for the same money.',not_happy
id15124,' the hotel is in a great location. close to the white house. the rooms are in the process of being renovated and i got a non-renovated room. however they are still clean and comfortable. the only downside is that i could hear the full conversation of the guests in the room next to meet. very annoying!!! the gym is very nice with ample cardio and resistance equipment.',happy
id15125,' we decided to take our three kids to carribean cove for a night since it has been so hot outside. when we checked in the staff was not very friendly. upon getting to our room we discovered that it was dirty and small. we were told that this room would accomadate two adults and our children ages -- - and - we were way to crowded! the toilet seat had paint peeling off of it the shower curtain had mildew on it and the bench in the room had a big white stain on it. none of the ice machines that we found worked. at first we were really enjoying the kids section of the water park then it became very over crowded and it was hard to get around and keep my - year old from bumping into people. we were unable to enjoy the lazy river because the water felt like hot bath water. we expected it to be cool and relaxing. the arcade was disappointing because just about every other game took our money but did not work. our money was returned to us by the game room attendant but we wanted to have fun playing games with the kids. if you are thinking about going here i wouldnt recommend it. if you do go check your bank or credit card statement because they charge you something different than what you were told!',not_happy
id15126,' the hotel was clean very well located in the most upscale side of town( connected to two malls if you love to shop!)i enjoyed the well-equipped gymindoor pool and hot jacuzzi the fresh apples and oranges were a very nice touch in there! in advance i requested a king bed those were all sold out so was upgraded to an outstanding river view room was offered the hospitality suite with a murphy bed was hesitant about that bed. i was treated so great even though i had bid- won a fantastic deal on priceline.com!i found the coffee maker in the closet w-no pot so you do have to call for it.as one reviewer wrote.',happy
id15127,' unable to stay in it is sister hotel the casablanca we chose the giraffe and so glad we did. located in an excellent location (--th and madison) close to subway stops this is a top hotel. the staff are so friendly and helpful. rooms are large and airy which is a godsend in new york. bed was very large and comfortable. all the amenities in the room were good tv showing espn (great for euro ----) the ipod docking station and even the toiletries. a very good breakfast comprising of all types of bagels breads pastries eggs and a fresh fruit salad is included in the price as is a cheese and wine evening every night apart from sunday from - to -. would recommend this hotel for any type of stay and when returning to new york we will stay here again. as a side note i have read some reviews complaining about hearing the road noise. we had no problem even when they were resurfacing --th street during the night!',happy
id15128,' my wife and i stayed at the westin from -th to the -th december ----. perhaps i`m being very niave but it was our --th wedding anniversary on the day we booked in and although i mentioned this when booking a few months earlier there was not as much as a free newspaper in our room when we arrived. the check-in clerk knew about our anniversary from notes on the screen but still tried to sell me an upgrade without a trace of personal service. a - dollar bunch of cheap flowers would have meant the world to us! anyway much more important to would-be patrons of the hotel are the facts facts facts. the room was a decent size with an average but not spectacular view. it was clean and had up-to-date decor but not well lit. the bathroom however was not nearly as clean as i would have expected for a modern hotel. corner areas were positively filthy and in general it was small dark and claustrophobic. most worrying and disturbing was the fact that you could hear a pin drop in the hallway outside and when we had noisey neighbours for a night in a room opposite we heard every shout scream and swearword! noise from the room adjoining ours was also easily heard. for this reason alone i would very much doubt ever using the hotel again. i need my sleep! shulahs restaurant onsite served excellent foodbut i found to be very expensive and if you like to sit -- foot apart from your partner at the end of a long narrow tablebut - inches from the stanger next to you you won`t be dissappointed! i`m sure that given the teeming metropolis of ny there must be hotels offering better value-for-money.',not_happy
id15129,' location of the hotel is a huge plus. a room overlooking the magic of time square during the holiday season was a wonderful way to experience the city. walking distance to broadway shows and fun activities for kids including the american girl store ferris wheel at toysarus m& m disney place numerous restaurants and street foods etc. staff at the hotel were very friendly and courteous could not ask for a better place to stay in new york.',happy
id15130,' pros. -. excellent staff everyone is so friendly and accomadating and a special thank you to noemi calederon the front desk manager for making our stay extra special. -. the idea location on the upper east side for a more quite off the busy streets. -. close to great shops and central park. -. we had the one bedroom suite and it was huge for nyc hotel standards. it was like having our very own apartment for the week. the perfect place to stay at the end of a hectic new york day. we will be back soon!',happy
id15131,' stayed here because our usual business travel hotel was full and suggested this place. hotel decor is modern and welcoming. kudos to the hotel-restaurant-bar staff - very friendly and helpful. location is right on riverwalk but in quiet section (no bars eateries or stores) so youll walk a good ways (on riverwalk) to get to those places - something to consider if traveling w-mobility challenged people. bus stops are --- blocks away - very short walk. note: parking is across the street only. dog friendly! only complaints: bathroom small and not well planned; door hooks were stylish but useless as towels ended up on floor and electrical outlets are on wrong side of vanity. i had shower curtain replaced because of mildew smell. towels seemed in short supply during this busy weekend. the bed throw was striking but dirty – tossed it aside. the front desk responded quickly to resolve issues. overall experience was good - try the stuffed french toast!',happy
id15132,' we stayed here for - days. we had a two - bedroom two bathroom loft. plenty of space very nice and peaceful. the living room furniture could use cleaning-upgrading but other than that very clean rooms. the staff were very nice and very gracious and accommodating. they have a nice gym and a great swimming pool. very clean! i would definitely recommend this place. for the price it is very nice.',happy
id15133,' my husband and i stayed in a suite at the marriott courtyard. it had a king bed in one room and a nice size sitting area in the other room. there was a door to close to the bedroom. i had to get up early for my conference and i could sleep while he stayed up. the price was the best i could find for a suite near the convention center. the staff was helpful. the seating area in the lobby was functional. there is a bar and a restaurant which was over priced as are most hotels.there is a starbucks off the lobby and a tasty india restaurant across the street. it was a three block walk to the convention center. the whirlpool was not working in the hot tub. there is a nice little balcony with seating by the pool. we would definitely return to this hotel.',happy
id15134,' booked the sister to this hotel the red roof inn manhattan via hotel website (apple core hotels) got a confirmation number and thought i was set. then they called this morning to inform me they had made a mistake and i no longer had a reservation here and would have to stay at their other hotel located across the street the la quinta manhattan. as you can see this la quinta hotel has terrible reviews! when i arrived in ny i tried to talk to the staff at the red roof explaining i had made the reservation had a confirmation number had paid for the room all to no avail. i was sent packing to la quinta. but after hauling my bags through the snow storm to this hotel they said they could not accomodate me after all since the person whose room i was to take had not checked out. it was outrageous. they shook their heads too bad and told me theyd made me a reservation at another hotel which also had terrible reviews and where i would never have voluntarily stayed then they told me i could take a cab there at my own expense. you cannot trust this hotel chain. and they wont care. look elsewhere!',not_happy
id15135,' pros: cheap convenient location close to public transportation cons: just about everything except the - pros listed above well dont believe the pictures you may have seen on the internet because the rooms dont look like this at all. they are loud tiny doors dont close properly and dont fit the carpets are filthy and there must be a legion of cockroaches leaving in this hotel (ok we only saw one but it didnt look the friendly type as it threatened to fall straight upon our breakfast cookies that morning). so when you get here basically the one thing you want to do is find another hotel. but there a sign at the entry saying that you cant get a refund so you stay. the most frightening is that you cant really close your door properly and i kept thinking about it after a bad experience in raleigh where people once fired gunshots in the room next to mine. but eventually nothing bad happened so let is say this can be convenient for broke backpackers not too fussy about cleanliness but definitely not for anybody else.',not_happy
id15136,' stayed - days at the inn and it was close to everywhere i needed to go to. it was clean and staff was very helpful. i would suggest this place for anyone from out of town that grew up in the south end of columbus. ted h.',happy
id15137,' i must be honest not the newest hotel. but he hotel was very clean and decent. free coffee in the lobby high speed internet. and absolutely the best pool in town. i would recommend this hotel to any of my friends. staff was very friendly and helpful. give them a chance.',not_happy
id15138,' i stayed at the sheraton philadelphia downtown hotel for - nights in may ---- and will not return. upon entry to my room i noticed that the carpet was quite dirty. that is understandable considering it is a beige carpet that i am sure gets plenty of traffic. what is not understandable is how dirty the bathroom floor and walls were. i immediately noticed black dirt marks all over the floor. the next morning i noticed the same black dirt marks while i was in the shower. i notified the front desk in person of the dirty bathroom and asked that the floors and walls be cleaned. i also left a monetary tip for the maid each day. despite numerous requests the bathroom floor and walls were never cleaned during my stay. very disgusting. most (not all) of the front desk staff were also rude and surly during my interactions with them. the hotel ac (and heater) is a wall unit that you typically see in a motel. it is very noisy and blows the dirt and dust in the room around. the hairdryer was also coated in dirt and dust. i will mention the few positives: the bed was very comfortable the shower had great water pressure and the tv was great. had the entire city of philadelphia not been sold out during the week of my stay i would have switched hotels after my first night. management gives canned responses to complaints: thank you for your comments. it is how we can improve. obviously there is no intent to improve if the majority of guests provide the same comments. oh and i am a loyal spger who wont be loyal to this property.',not_happy
id15139,' could not be happier not the cheapest but worth the little extra. human sized rooms were a pleasant change! great service.',happy
id15140,' this is a small no frills hotel(no pool gym business ctr) but it is very clean rooms are newly remodeled comfortable beds but they are full size not queens in the rooms with double beds there is a fridge microwave and flat screen tv and free wifi. the hotel was quiet and clean on the outside well lit parking lot coffee and rolls every morning. close to fast foods other restaurants and shopping. pacific coast hwy is a very busy and noisy street during the day so be careful driving in and out of the parking lot. you still cannot hear any street noise oh and ac works great. and great price. i would definitely recommend this hotel to friends and family.',happy
id15141,' when visiting new york city your friends who have been will say you dont spend too much time in your room... but who cares you want somewhere nice to wind down and relax after enjoying all the amazing city has to offer. the setai from arrival offers a chic and modern interior with friendly staff who will help at every opportunity. bar staff are clued up on good places to go and the concierge can literally get anything for you! i was staying in a standard room on the --th floor of the building and didnt need any more. the view was clear of the empire state building and the furnishings were luxurious. a large room was welcome in a city full of small to mid size hotel rooms and the bathroom was like no other! lets just say i could have a bath and watch the tv at the same time! i would also like to point out there were - phones in the hotel room so go figure the size of the room! there is so much to do in the city the setai definitely made sure i didnt waste any time! complimentary umbrellas in the rain free drinks in your room and a maid service to rival all other luxury abodes. i would not hesitate to visit the setai upon my return to the big apple!',happy
id15142,' excellent location clean quite intimate atmosphere nice irish touch suuuper comfy bed...',happy
id15143,' this isn’t the waldorf this isn’t the plaza but if you want convenience of location (--- yards from time square) really friendly staff affordable accommodation a beautiful coffee shop with heavenly treats and most of all .... a bed that is so comfortable (tried robbing the mattress and pillows they were that amazing) that when you’re exhausted from shopping sightseeing and general merrymaking you’ll float off to slumberland as if you’ve fallen into a cloud of marshmellows! if i’m to be honest i thought the lobby was a little dark the wifi wasn’t great and the hotel brekkie prices are too high to keep you from skipping around the corner to a deli. but take it for what it is a place to retire to keep you safe allow you to recharge your batteries and prevent you to traipsing too far with shopping bags. as i said set your expectations and this place will hit the mark !!!',happy
id15144,' fairfield downtown was formerly a red roof inn (which is helpful to know if you want your cab driver to know where to take you). this hotel was a pleasant surprise - affordable by d.c. standards great location helpful staff fresh decor very clean nice fitness center and a great continental breakfast included. our - queen bed room on the -th floor was great - everything looks new. there is a restaurant-bar attached but we did not visit it. only a two block walk from the gallery place-china town metro stop. walked to the natural museum of history the national archives and air & space museum and to shopping. awesome dinner at matchbox - chinatown. also took the metro back to the washington dc reagan airport - $-.-- trip vs the $-- (w-tip) cab ride. we will definitely use the fairfield for our future d.c. trips - convenient awesome facility great customer service.',happy
id15145,' i am a meeting planner and was very excited to stay at the new westin during a large conference my company was hosting. my team and i work late hours and quickly determined the hotel restaurant bar and room service staff to be in need of a major overhaul. all of the offered menus seemed to try too hard to be special and unique but they were not able to pull it off. first this hotel must learn how to do the basics and once they master those then try to be different. the sliders on the birch bar menu were dry and one night as a group of us dined close to our other friend’s table we were all given a different message from the same server about what was available and what was not available. it is very unfortunate for a hotel to ever “--” hamburgers from their menu! throughout the week we found the only way to get decent service in the birch bar was to tap our waitress on the shoulder and give her our orders either verbally or written down for her convenience. we found room service to be an absolute nightmare. our standard delivery time was -- minutes or more but on one occasion when i placed and order and was told it would take “approximately -- minutes” i was on the phone and placed on hold with the service express agent at least -- minutes as she fumbled through taking my order. i ordered the steak salad from the room service menu and was extremely disappointed when it arrived and it was a plate of chopped tomatoes and red onions with little blue cheese and a chewy piece of steak. i expected a salad and did not feel the menu description accurately informed me of the overpriced “meal.” also i tried to order a half bottle of shiraz with my meal and found it frustrating there was not a wine menu included with my room service menu so i had to rely on the service express agent to tell me what was available. she missed big and a full bottle of point noir was delivered with my meal. our final experience with the hotel that sent me over the edge was when i went to get my car from the hotel valet parking. the ticket stated a -- minute wait so i decided to wait outside and get some fresh air. after -- minutes and no car i became concerned but understood they were busy. after -- minutes i went to ask about my car and was given the run around by one of the valet employees. when i demanded to know where my car was i was told they didn’t know and they thought it had been towed. my question is how does a car get towed from hotel valet?!? i demanded they get my car back immediately and informed them they would be responsible for any damage that my have been an effect of the towing. i was then sent inside and offered something to drink and to eat. it made the wait easier but the situation not forgivable. as i sat there the manager on duty that afternoon in the hotel approached me and when i began to express my frustration regarding the towing situation he informed me the parking and the hotel are separate. he seemed to not understand his hotel contracted the parking service and his guest entrust their cars to their care when they stay at his hotel so as far as i was concerned it is in fact one and the same. after -.- hours my car was brought back to the hotel undamaged and i was on my way home. before i left i met a very nice lady with a bigger problem than my own her car had been stolen from valet!',not_happy
id15146,' this hotel is to be avoided at all costs. we arrived at -pm (having made reservations for three rooms and having phoned and confirmed them in advance) and after waiting in line for an hour were told that the rooms were not ready as they didnt have any cleaning staff. we were asked to wait in the bar until -am! as wed travelled from the uk we had been awake at that point for -- hours. the reception staff were rude evasive unhelpful aggressive and even foul-mouthed. they basically told us that it was tough luck and wed have to wait. all the european guests were left till last to be checked in and reception looked like a refugee area. when we finally got a room it was a dump. wed requested a king size bed but got twin beds. the sheets werent clean. the carpet was dirty. the safe didnt work. the internet connection didnt work. the light in the shower had water in it. the bathroom was mouldy. the shower handle was snapped off. the tv didnt work. i could go on and on but frankly it is too depressing to even think about it. in short the park central is a pathetic excuse for a hotel filled with staff whose idea of customer service is to be rude and surly.',not_happy
id15147,' i am a native houstonian who moved away many years ago. when i go back to visit my family it is easier to stay in a hotel. while houston has a lot of hotels (all the major chains are well-represented) they seem to be located either downtown or in the congested galleria-area or (shudder!) out in the sticks. i found the modern b&b here on tripadvisor and i was immediately intrigued both by the modern style and the expobar espresso machine. i dont typically stay in b&b is because i am allergic to the overly frou-froud decor that you tend to find in the average b&b. the modern b&b fortunately is far from typical. my so and i booked one of the larger rooms with access to a private deck. we thoroughly enjoyed our stay. the room was much larger than a typical hotel room and had adequate desk space and free wi-fi for my boyfriend to work. the bathroom was also very large and had two sinks and a great walk-in shower (with fantastic water pressure). breakfast was served around -am each morning and consisted of a hot quiche or frittata along with fresh fruit cereal yogurt juice and coffee. you can make your own cappuccino or espresso. my boyfriend loved the fruit smoothies. we enjoyed talking with lisa the owner and the other guests at breakfast too. the b&b is in a great part of houston (imo) inside the loop and convenient to the best restaurants and attractions. i was literally no more than -- minutes from all the places i like to go. parking is really easy either in the driveway of the b&b or on the next street. i would heartily recommend the modern b&b and look forward to my next stay!!',happy
id15148,' my partner (now fiance after our visit to the empire state building) and i stayed at the comfort inn for - days at the beginning of april and could not fault the place in any way. our room had - double beds plenty of room for all our shopping bags (most important) and the bathroom had all we needed. we always found the shower to be warm and very powerful exactly what you need after a full days shopping!! the hotel also provided a safe for a reasonable price which saved carrying large amounts of cash or passports around each day. there was also a hairdryer and iron and ironing bored included which made life easier!! the staff in the hotel where very welcoming and alex helped with any queries including arranging our return transport to jfk which was great value for money. location of the hotel was fantastic just metres from the subway station and walking distance to almost eveyrwhere! macy is was at the end of the block and the empire state building just one block away both a must see!! although comfy shoes definately required! we both loved the comfort inn and would definately stay here again!! do you want to go to new york to stay in a posh hotel or stay in a very clean and reasonable place like this and have alot more money to spend in the shops??? i know which id choose!! if you go to new york im sure you will have a fantastic time i know we cant wait to go back!!! have a great holiday x',happy
id15149,' this hotel reminds me more of a boutique hotel than a ritz. it is very nice with a great indoor pool which is needed for the extreme temp shifts. plus great pool food service. rooms very comfortable roomier than most ritz carlton rooms in big cities. very well thought out rooms which makes the rooms perfect. they have drawers for unpacking...something that to many hotels have stopped doing. not specific to the ritz charlotte more to downtown charlotte---they need to get later hours on nights of special events. when a coldplay concert let out at --pm most restaurants were closedor closing. not good for downtown charlotte guests. special note of thanks to guest services manager christian jaquier he makes hospitality perfect!',happy
id15150,' the hotel is located directly next to times square subway station is in - min the hotel staff is extremly friendly and help you in whatever you need! perfect',happy
id15151,' weary and ready for a good night is sleep we arrived late...fast check in...front desk staff were very friendly and helped us find something for delivery for a late night dinner. the beds were incredibly comfortable. nice!',happy
id15152,' i would think that anyone who runs a successful hotel would know that the front desk person is the face of the hotel to anyone who is arriving. the front desk folks were just... well... kind of blah. actually they were almost condescending. i like to feel welcome and made to believe that they are happy i am there but that did not happen. and this was the whole three days. not a smile within a mile! i had a groupon deal and showed him the wrong code. he just said that is not the right one and went back to doing whatever it was he was doing on his computer. i asked about a restaurant the following morning and got the name slightly wrong; i was curtly corrected. the whole ambience of the front desk-lobby was just kinda snooty. other little things added up to a not so exceptional stay: the sheets would not stay tucked in (i hate waking up during the night and having to retuck the sheets). they were too small. the carpet was wrinkled up in several places in the room. the room had a mildly mildew smell (not overwhelming but just unpleasant when you first entered). the tv remote would not turn the tv on-off. had to do that manually. the lamp plug-ins and our phone chargers kept falling out of the wall sockets (dont know what was up with that). it cost $--.---night fo park and valet parking is the only option available. i know this is a trend with downtown hotels but $---night is dang near highway robbery. there might have been a parking garage in the area but we did not check it out. this is an historical hotel and generally we love to stay in the older hotels but it felt like perhaps the menger is resting on its laurels these days. we stayed here many years ago and had the most amazing wonderful stay. that is why we booked again. other stuff: the rooms are very small (but to be expected in historical hotels) the a-c was cold! (a good thing in texas in august.) the location is wonderful. its right across the street from the riverwalk and next door to the alamo. real glasses (not paper cups) but they are very small. coffee maker in the room. the cleaning staff were wonderful and accomodating. i asked to exchange a decaf coffee packet for a regular and she gave me four regular (for the next day too). she was smiling and welcoming and just plain nice (maybe they should put her on the front desk). strong shower pressure and the tub drains well (just one of those little irritations if it doesnt work). if i were returning to san antonio anytime soon i woud not book the menger hotel again. i might add that a pleasant welcoming staff will often cover a multitude of sins but when you dont feel welcome those little things add up real quick.',not_happy
id15153,' the austin four seasons is absolutely the best hotel in austin. stay here for both personal and business trips and you will treated like a queen or king. the staff is the best: from the parking valets (love george) front desk bar & restaurant staff sales (ashley is the best) staff and the conference services staff (love marji). everyone is professional and there to make sure you have everything you need! hotel is in a great location downtown close to great restaurants and bars but you dont even have to leave the hotel to have the best meal in town. go to trio for dinner (let mark select your wines) and the brunch is wonderful!!! favorite new item on the dinner menu is the brussel sprouts.',happy
id15154,' i am very picky about where i stay. cleanliness and comfort come first then charm and fun experience plus location. i was very pleased with the hotel san jose. it is very much the minimalist-modern style and i do not live like that at home but found that i enjoyed it on vacation. the minute i walked through the ivy covered gates i had a wash of creativity come over me. this would be the perfect place for someone wanting to work on a project that takes concentration yet has creative elements around to spur you on. the ability to be outside and not in a high-rise hotel was very appealing to me. i created a video of the grounds and the rooms if you want to check it out. thought it would be helpful because i couldnt find anything like that when i was trying to make a decision to stay somewhere so different than my normal hotel experience. http:--www.youtube.com-watch?v=szsye-qpkj- the area is the most fun area in austin. revitalized south congress has great restaurants shops the airstream food court (trailers that serve all kinds of great food) - think arts festival food area. i recommend but if you are the true business fast paced kind of person never wanting a break from that speed this may not be your place :)',happy
id15155,' a friend and i had planned a trip to chicago to see the cubs-marlins game on saturday the --th and had reserved a room with two beds for the evening of the --th. we were arriving in chicago at -:-- am and called after we landed to inquire about an early check in. we were told that no rooms would be available until the hotels planned no rooms would be ready (even though we had a confirmed reservation) for at least a few hours and that the best they could do was a single and a roll away; they further went on to say that if we had checked in earlier they may have been able to accomodate us (even though after we called they told us to come for the -pm check in). we had -pm dinner plans with other friends and had to accept what they gave us because we needed to be ready to go out. they made no effort to apologize nor to make up for their mistake (again we had a confirmed reservation). even though the hotel was your typical westin i dont think i will be returning.',not_happy
id15156,' it is rated - stars and it is easy to see why. everything from check in to check out was flawless. nice big room was clean. nice wel decorated lobby was clean. personnel were alert and attentive. everything a hotel should be and if you want to see the new wtc its right near the hotel.',happy
id15157,' our family (including - boys under - and a dog) stayed at the lake union residence inn this past weekend. every staff person we met was very friendly and accommodating. though we didnt book a view room (more expensive) we were upgraded when we arrived and our boys enjoyed watching the boats and seaplanes on the lake and the streetcar down below. we took full advantage of the kitchen as well as the robust continental breakfast. our room on the -th floor hadnt been renovated yet but was very comfortable and clean. the king bed was so comfortable with a nice variety of pillows. we got a rollaway bed for our oldest son and even that bed was comfortable - often rollaways are of the fold up variety and are miserable to sleep on. this was an actual twin bed on wheels with the same linens and comfortable pillows as our bed. the hotel itself doesnt have a restaurant (no room service) but several restaurants (like outback) offer delivery. the restaurants in the area are either seafood (across the street) or chain restaurants (outback bucca de beppo). belltown with many cool local restaurants and coffee shops is an easy drive or a -- minute walk. since our boys wake up really early (- a.m.) we really liked the fact that the pool opens at - a.m. it was a way to keep the kids occupied and away from the room so that we didnt disturb other guests who were probably sleeping. there is a deep pool a small kids pool (- ft) a dry sauna and a hot tub. we opted to park on the street behind the hotel - the meter costs about $-- for the whole day as opposed to $-- in the hotel garage. the area around the hotel is all commercial (a public storage cancer treatment center day care center) so the streets were completely empty on the weekend. that is great for finding parking but probably not so great for security purposes. the saturday night we were there all the cars parked on the street had their windows shattered - probably about -- cars in total. we just happened to be at a friend is house on saturday night so our car wasnt hit. i have no idea what the hotel did for the owners of the cars. the neighborhood seems fine and this was probably just an unfortunate aberration. obviously if we stayed here again we would opt to pay for the garage. i would definitely recommend this hotel to others especially families. having a kitchen is a great way to save money on lunches or dinners and it is also nice to have two separate rooms so that the kids can go to sleep and the adults can stay up a bit later. there is even a playground across the street though we didnt visit since the weather was soggy and cold.',happy
id15158,' stayed for a night on our way to australia. stayed elsewhere on the way over. this was much better. got a good deal as the mystery deal on a website. very nicely furnished comfy bed and quiet. could see the planes but not hear them. good bar and restaurant for dinner and breakfast.',happy
id15159,' a cool decor helpful & friendly staff & sooo comfortable beds are among the highs and oh - the excellent wine social each evening. rooms are old-boston small but their nouveau decor makes up for their size. close walk to mfa symphony hall & copley area. abit further to the common but a pleasant walk. i was here - days for a conf & had a wonderful stay. my room (-th floor corner) was very quiet. an enjoyable stay in a great city.',happy
id15160,' although this hotel was quite expensive it was worth it. i had a room with a great view of downtown. the front desk and bell staff were friendly. one of the night bellman who look almost like johnny depp went out of his way to deliver room service and a roll away bed. i highly recommend hotel vintage for any visit to seattle.',happy
id15161,' if you are looking for a hotel with bed bugs slow service and no vacuum on the property this is the place for you. dont walk but run from this place!',not_happy
id15162,' look it is a fairfield inn and that makes it one of marriott is lowest end property. i usually only like to stay at courtyard and above but i knew this was a newer property so i gave it a chance. place is very clean with a fridays connected to it. so that was nice. the rooms were tiny but modern with a new -- flat screen tv. i stayed in a room with two beds and they were double beds not queens. i would not want to stay in a room this small with an extra person as it would be crowded. not a lot of frills but clean new and a good value. there is a courtyard next store and i would probably elect to stay there next time as i prefer a larger room. i pricelined this room and got is -.- stars for $-- a night.',happy
id15163,' i first visited this hotel in the mid nineties and was looking forward to returning. unfortunately le parker meridien was a great disappointment. check-in was chaotic and the room was dark and shabby. the gym is tired and the equipment that guests are allowed to use is antiquated and dirty. the burger joint serves good burgers but is dirty and the sight of raw mince being trolleyed through the lobby is far from appetizing. the breakfast arrangements are a shambles and as a guest in the hotel you are unlikely to secure a table unless you have booked in advance. this is evidenced by the steady stream of guests carrying starbucks bags into the elevators. i tackled the staff on this and was told in a rather prissy fashion that the parker is the number one brunch destination in manhattan. i pointed out they had once been a number one hotel. this did elicit a rather shamefaced admission that this probably could not be said today. the final horror was the discovery that our room was fairly roachy and we were relieved that we had been prevented from eating in the hotel.',not_happy
id15164,' we stayed here for three nights at the end of may. the location is very good - it is about a -- minute walk to central station. the hotel is quite clean and downstairs is very nice. the staff were very helpful. unfortunately our room was very dark as it faced a brick wall and you needed the light on during the day. it also smelled very badly of damp. if we went to new york again we would look for a better hotel - as you can get deals if you look for them. however this is adequate and if you happen to get a room facing the street you may feel very differently to us.',not_happy
id15165,' we arrived in the city over the golden gate bridge and the hotel was very easy to find. check in was fine the room was reasonably large clean but basic. we had a room on lombard street and as long as the windows were kept closed we had no problem with the noise. breakfast in the restaurant downstairs adjacent to the hotel was great and there is no shortage of great local bars and restaurants located in the area around the hotel. the hotel is a ----- minute easy walk to fishermans wharf and walking in the area felt perfectly safe during the day or night.',happy
id15166,' the best thing about the hotel is the staff. all very nice and well mannered. the lobby and court yard are beautiful but made it very noisy for those who had interior rooms over the court yard. there were a couple conventions in the hotel and the bar area is in the courtyard. the hotel also allows pets. my neighbor had a dog that yipped off and on for two nights every time someone walked down the hall. the room i was provided was a handicapped room and larger than others. the closet however was too small for the hangers provided by the hotel and for those i brought so all clothing had to be hung diagonally. the closet doors would jam on them so the doors could not be easily closed. there are no safes in the rooms for computers or jewerly so if traveling with a computer bring a lock. no refrigerator or mini-bar in the room either. definitely not a premier hotel. marriott has a no smoking policy and if you smoke bring an umbrella. smoking on the property is only allowed in specific outdoor areas that are not protected from rain. this is great for the non-smokers but really lousy if youre traveling with smokers. i would not stay here again if i had a choice. had to stay for here for business.',not_happy
id15167,' what a tired property. outdated and depressing. half the parking lot was blocked off leading to a --- yard walk in -- degree weather to get to the lobby entrance. wall paper peeling in foyer near ballroom depressing lobby bar and poor excuse for a fitness center. high point was being upgraded to a suite due to original room given was already occupied. nothing quite like walking into a room containing a half naked octogenarian....i am a marriott platinum premier member and this is the worse property i have seen in a long time. pay the extra and stay at the marriott at the airport i know i will.',not_happy
id15168,' we stayed at the doubletree hotel in austin for - nights and were pretty disappointed in our stay. the location wasnt too bad- you definatley needed a car to get to downtown where we mostly went but the distance wasnt bad maybe - minutes or so away. but the hotel itself left a lot to be desired. parking was complimentary as was the yummy cookie we received at checkin but the advertised free wifi throughout the hotel worked awful. i wasnt able to log in once but my husband was successful once in the parking lot. the bed was comfortable but the room itself could use much updating. the ac unit was partly off the wall lots of scratches and missing paint off the walls and the shower was pretty small. the staff seemed pretty friendly for the most part but i doubt if we end up back in the austin area we would go back to this hotel.',not_happy
id15169,' nothing wrong with this hotel except the name. this is not the doubletree on times square. this is the doubletree near times square. ---- blocks to be exact and in the big apple ---- blocks can be another world. this hotel should be named doubletree -fashion district doubletree-midtown doubletree-macy is doubletree south of times square but the name is misleading. i read the reviews for the doubletree times sqaure and was as confused as siin when i arrived. no toys r us next door no tkts across the street....i began to wonder if was having some sort of bad dream losing my mind .... then when in times square i saw the real doubletree times square and everuthing became crystal clear!!!!!',not_happy
id15170,' wow! what a find! this historic hotel has the best of an inn hotel and b&b in one! like a perfect inn the rooms are super-spacious with -- ft. windows (ours had -! -a corner room) wooden floors and character. yet like every great hotel the room has a modern slate shower with great soaps its own coffee-hot tea station and a flat panel tv. and like every b&b worth its salt this place has scrumptious breakfast waiting in the morning. quiche fresh breads fruit oatmeal cereal yogurt eggs all yummy! it really is a perfect blend. there are old hand-made vintage quilts that share the halls with old photos both a lovely touch. feeling the history while enjoying modern amenities was the key. did i mention the complimentary cookies at - or wine at -? oh and our room had its own beta fish is a vase! we named him eski!',happy
id15171,' i recently stayed at this hotel for business and was very impressed with the customer service that i received. the front desk staff were very friendly and courteous. the room i stayed in was spacious clean quiet and comfortable. the location was perfect and very close to my office. the best part of my stay were the delicious pancakes and egg white omelets whipped up by lassandra. a great way to start your day!',happy
id15172,' i recently stayed at this hotel and although i didnt find any glaring weaknesses i also didnt find any memorable strengths. pros: great location near all the action clean room modern decor friendly staff. cons: tiny room no coffee maker no ice stuffy room lots of street noise not for traditional families with children expensive construction going on in the lobby. with the above information taken into consideration i would rate this a - star hotel. would i ever consider staying at this hotel again--yes. would i look elsewhere first--yes again.',not_happy
id15173,' we stayed here while my oldest daughter was at a gymnastics meet at the town and country next door. when we pulled in it looked a little motel like but it was actually fine. check in was fine. our room was right next to the lobby which was convenient when we needed something from the gift shop. it wasnt noisy but we were right on the parking lot with our window overlooking the main sidewalk. passers by could look into our room when ever we had the curtains open which bothered my husband a lot. around -:-- am the alarm clock in the room next door went off with an annoying beeping. no one turned it off until we complained to the front desk. it took them about ---- minutes to turn it off but by then we had been listening to it for over -- minutes. it scared my youngest daughter since she thought it was a fire alarm and had a hard time getting her to go back to sleep. we went to the dining room for breakfast. it was a little pricey and not really meant for families. they had a huge buffet set up but was not open. i felt like the value was pretty good since we were not staying at a fancy hotel. short drive to sea world the next day to celebrate medal won at meet.',not_happy
id15174,' this was one of the best hotels we have ever stayed in!!! the room was absolutely gorgeous and we had floor to ceiling windows which really made the most of the incredible view we had over the harbour. the location is also perfect as it is in the heart of the upbeat gaslamp quarter but we found overselves making the most of the rooftop pool in the afternoon and then partying there in the evening (as a hotel guest you get into the club for free!) although it is slightly pricier than other premium hotels by the marina ($-- at the time we stayed) i definately recommend staying here because it is well worth the extra for that boutique feel - oh and you get your own little bar area in the room!!!',happy
id15175,' this is a pretty good hotel for it is price and location. i was able to get a room with two double beds for under $--- a night and this is right on times square. the rooms were small but clean the bathrooms were small but spotless and the staff was (for the most part) pretty friendly. not to mention that check-in was a breeze. i would recommend this hotel for anyone who is not high-maintenance and just needs a comfortable private place to sleep.',happy
id15176,' as a spg platinum i really appreciate the warm welcome and room upgrade that i received at this mid-town hotel. they have an impressive attention detail with systems that allow them to remember my favorite newspaper and other preferences. the burger joint is consistently wonderful and the concierge staff knowledgeable. another great stay at the parker meridien. well run comfortable and convenient. solid and dependable!',happy
id15177,' arrived late at the courtyard after a long day of traveling. the check-in manager was friendly and attentitive. arrived at room with no internet access. this was never resolved and phone support would not return a call although several attempts were made. in the morning the bathtub drain was clogged to the point that it would back up as soon as the shower was turned on. wouldnt the cleaning staff have noticed??? the management did credit the account $-- for the inconvenience. certainly not the ---% satisfaction guarantee of the hampton inn. no high marks here but the place looks great!',not_happy
id15178,' fairly clean room although bedroom bedspread-comforter would have been better if exchanged for a duvet cover. thought most all chain hotels had made the switch away from bedspreads. free happy hour drinks were nice. we left too early to take advantage of the breakfast buffet and instead had the continental (which was not great at all). no free wifi as per usual with the hilton brand unless one is gold status - too bad if one spends their points. glad this was a one night stay. shuttle service was very good.',not_happy
id15179,' if youre planning on spending most of your day exploring the city and just need a place to sleep at night then this hotel is for you. it is two blocks from the powell-hyde cable car line and a walgreens where you can buy a day pass. however it is also a walkable distance to a major shopping district chinatown and plenty of restaurants. the rooms are tiny and lack air conditioning. be sure to ask for a room away from sutter street so that you can avoid the noise of traffic. it wont have a view but at least itll be quiet. the front desk staff was very helpful. the hotel has a business center downstairs but it is not well advertised. we didnt find it until the day before we checked out. all in all a decent hotel for the price.',not_happy
id15180,' attended a conference at the convention center near this hotel. hotel is convenient to bay water taxi restaurants. not too far of a walk to the convention center but hilton is more convenient. bistro --- one of the restaurants had good food good service. stayed during baltimore restaurant week so that helped on the price. drain in lavatory drained slowly and allowed other guests hairs to float up into the sink while i was shaving. since im almost bald knew they werent mine. kind of gross. safe was already locked when i checked in. called about both. drain was fixed safe stayed locked...amenities were good.',not_happy
id15181,' when you hear the name nob hill motor inn ... you think ghetto. but in fact it wasnt bad at all. we booked this hotel because there was six of us and we were looking to share a room all together to save on costs and also make it more fun. the room ended up being very spacious! when you first walk in you see the little dinette table couch coffee table mini fridge. within that large room is a queen sized bed along the back end of that main room. next to the bed is a mirror sink and the microwave. the other room has the - double beds. so all six of us stayed in that room quite comfortably. location was great. within walking distance are some cool bars and a great cheese store (make sure you stop by and try some!) we had rented a car but the hotel was very close to fisherman is wharf china town etc. so it ended up suiting all of our needs for the weekend. we were able to find parking at the hotel every night so we never had to park in the street. btw there are some pastries that the owners usually have out in the check in office.... grab some! if we needed to find a room large enough for - again wed definitely come back to nob hill. p.s. virgina america rocks! that is the only way i want to fly to sf ever!!!',not_happy
id15182,' the rooms are very clean the beds are comfortable. the place is quiet and very well located. on our whole trip from san francisco to phoenix this was the best motel to stay. thank you dan!',happy
id15183,' my daughter and i stayed at this hotel in early march for a volleyball tournament held downtown denver. i was disappointed we could not stay at a downtown hotel but the country inn & suites made up for it. the hotel name would lead you to believe the property is next to the airport. it is about -- miles away from the airport in a business park and -- to downtown. the hotel is clean staff very friendly and helpful. i did not partake in the free breakfast but others said it good. a few restaurants within walking distance but not much in the way of nightlife. our flight was late in the day but the hotel allowed our group to store our bags in a room until the free airport shuttle hauled us back to the airport. the hotel and grounds were spotless. this hotel would be perfect for anyone having to do business in any one of the corporate headquarters in the area.',happy
id15184,' a nephew of mine was getting married in san diego. i am originally from san diego and the town and country is always the perfect place to stay. location is less then -- mins from all attractions around town. the rooms were great. we have a small baby and house-keeping let me use their micro-wave to heat up the babies bottle. always appreciate the hospitality and would recommend to anyone visiting the san diego area.',happy
id15185,' stayed here for one night while we went to the haunted houses at universal. walking distance to the park and lots of great stores and restaurants. hotel was great room was amazing. everything was clean and bed was comfortable! would definitely stay again! only reason im giving - stars is because parking is a little bit expensive. if were paying over $--- a night to stay in the hotel there should be cheaper parking-valet.',happy
id15186,' we chose this hotel despite some of the reviews saying that it could be noisy because it was so central. it is location is amazing amongst all the theatres you could ever dream of. on check in we were sent to the --th floor to find that the room had not been made up. i left my daughter and went back to reception to explain and ask if it was at all possible if we could have a room with two beds rather than share a double and this request was so readily granted. we were absolutely delighted with our room and the extra few dollars it cost to have a hudson river facing room was well worth it. the maid on the --th floor was so friendly and helpful i cannot praise her enough. one night when we were all totally exhausted we decided to use the hotel restaurant instead of wrapping up to combat the cold once again and the meal we had and the service we received was exceptional. our table was locate in the large glass window facing times square so we felt we were in it while we were eating without all the hustle and bustle of actually being out in it. fabulous trip and would recommend hotel unerringly.',happy
id15187,' we traveled to nyc over thanksgiving. i was totally intimidated by new york found a good deal at this hotel and a room where all - of us could stay. the room or rather suite was huge. it was clean and the staff was friendly in helping us park our car. you walk out the front door and you are in times square!! the location is amazing. i would definitely stay here again.',happy
id15188,' best place i have stayed in new york. great service. definitely can recommend.',happy
id15189,' you can do better than the dylan which fails to live up to the modest hype the website aims for. this is a wannabe boutique hotel from everything from the quality of the rooms to the classiness of the staff both of which are lacking. the rooms have an old feel to them and that is not a compliment. for example youll find worn down carpets and flimsy sheets and a tv that doesnt get good reception on any channel. i mean what kind of hotel in ny cant get good tv reception? it is not a big deal if you dont watch tv but it gives you the sense of the attention to detail youll find at this hotel. the staff is pretty indifferent and not in a cool way. i felt like i was at blockbuster video. nothing to really complain about but not very professional. two staffers were chatting in the lobby one morning one of whom was in his undershirt and hadnt put on his shirt for the day which he held in his hand. overall the dylan tries to be a boutique but its more like an middle aged ford escort that is been fancied up. it is not a dump by any means but not quite what the website would have you believe either. i give it a pass but wouldnt recommend it as a top choice.',not_happy
id15190,' a funky motel in west hollywood with a laid-back but slightly trendy vibe. our first room was clean but smelled of paint thinner. the desk staff cheerfully changed our rooms and the second was fine. bed was very comfortable and free wireless internet had a nice strong signal. just across the street from the farmer is market a wonderful l.a. institution with lots of restaurants and shops. the only draw-back was the rate very steep for what is a basic motel. definitely stay here if you can book early or get a deal.',happy
id15191,' very nice hotel located just of -th. subway down the street and penn station - block away. very friendly personnel and helpful. room was big (esp for ny standards) with big bed enough space to get in and a desk big enough for - people to move around freely. comfortable bathroom. did not try the bar-restaurant',happy
id15192,' my husband and i stayed at the affinia gardens for - nights while visiting our daughter and her husband on the upper east side. we had a jr. suite and found it spacious beautifully decorated and immaculately clean. it overlooked a pretty green space with a water feature. we especially enjoyed the coffee in the morning and the delicious selection of teas they offer all day.the neighborhood is convenient quiet (for ny) and it offers a diverse selection of excellent restaurants. two favorites are the asia grill and mediterraneo. both are nearby on -nd ave. there is a food emporium a block away which we enjoyed as our suite had a complete kitchen. a cvs pharmacy is on the corner. we arrived early on the first day of our stay and flew home late on the day we checked out. both times they took care of our bags for us. i cannot praise the friendly atttitude and professionalism of the staff highly enough. they were all terrific. we cant wait to return.',happy
id15193,' we booked three rooms through priceline. when we got there despite requesting - beds per room they gave us king rooms. when we asked to change they upcharged everything. the kicker was that there was a note on the desk that said to charge all priceline customers $-- for any changes. that significantly increased our bill. **while standing there trying to resolve this a roach crawled across the checkin desk! there was mold all over the ceiling of our bathroom. our room never cooled off we sweat all night. the pool was not clean. the pictures online look decent like tuscan tile and decor. but in reality it is all a fake paint job. for obvious reasons we passed on the breakfast.',not_happy
id15194,' we stayed here for one night in november ----. the location is great and the value is pretty good. just dont expect anything out of the ordinary. the room was a bit on the smallish side and the bathroom was tiny. it was relatively clean but the bottom of the tub was filthy. the parking was expensive ($-- for overnight) but that is not surprising because of the location. the walls were also paper thin as we could hear people in the next room talking and even their cell phone going off! this is one of those hotels i wouldnt recommend as a nice place but more of a decent value if you want to stay right downtown.',not_happy
id15195,' this was our thrid time here. love the view of the bay. able to get early check-in and room was very clean. close to airport & did not wait long at airport for shuttle. hotel has a shuttle to a few places but did not use it this time. they did charge an extra day of parking which i am sure will be taken care of. close to midway and love walking along the bay. staff was friendly and once again enjoyed our stay and we will be back. will not eat at rest. that is attached did not enjoy it at all last year. we stayed for - nights. location is great for us. close to zoo seaport village point loma midway. the star of india is right there. we did eat at anthonys the fish market and pardo is and at the del corando.. all wonderful. looks like they are re-doing the port so it will be a great hotel for pre-crusing. that is how we first stayed here we are enjoying coming back every year now to this holiday inn.',happy
id15196,' we live in chicago and when we need a little pampering and to just get away..we head to the peninsula. it is truly an amazing experience and worth every penny. the rooms are so comfortable and the contemporary design is clean and calming. the staff goes above and beyond every step of the way. its smack dab in the middle of all the action in the city so you are close to everything. you cannot go wrong here...book your stay today!',happy
id15197,' if you need a place to stay and you want a pool and breakfast and that is it then this is the place for you. i got my room for --$ from priceline and i stayed for - nights so that was pretty cheap. bad side there is no refridge or microwave at all. there is an - dollar a night fee that annoyed the heck out of me. the beds are not all that comfortable but they do the job. there is very limited tv channels. the pool and hot tub were nice. breakfast was ok. they had powdered eggs that were sometimes watery but overall things were good and there were a lot of choices waffles and pastries and all that. coffee was great. all the staff were super nice. this property is located close to everything so that was helpful. i dont know that id run to stay there again but if i bid on priceline again for this area i would definately bid lower to accomodate the parking fee.',not_happy
id15198,' the hotel just completed a total renovation and is a fantastic location to base your stay in sf (only steps to union square nob hill and the financial district). the staff are extremely polite and knowledgable and the cocktails at the mortimer alone are worth the trip. most surprising to me was the room size having stayed in most of the - and - star hotels in the area this is the first where i havent felt cramped. another plus is the free high speed internet... finally hotel internet fast enough to stream netflix. all in all it was a great stay especially since the online rates compare so favorably with its neighbors the hotel monaco and the clift.',happy
id15199,' nice and helpful staff but the night guardian went funny when i came back with someone in my room wanted to charge me more until he realized i had booked a room for -... not enough pastries for breakfast so i only had coffee twice. parking is a bit of a hassle. other than that i would recommend it.',not_happy
id15200,' i see that i am not alone in the experience of getting charged $--- for smoking in my room when i did not do it. buyer beware i have been reading about the marriots and charging guests for smoking $---. i thought it might be someone who smoked in the room and was trying to get even. you do not think it will happen to you until it happens to you. austin is a nice town and there are plenty of nice hotels. i would stay clear of this one or you might be the third person writting a review for getting hooked for $---. ps i asked how they came up with the idea i was smoking and they told me the chamber maid reported it. that was the extent of the evidence against me. she smelled it. the same chamber maid that i had words with the day before buyer bewars---',not_happy
id15201,' this was our first trip to new york this hotel is a couple blocks away from times square which is nice to be away from the busy streets but close enough to walk everywhere. the rooms were ok but also be cleaned better. when you are paying $---.-- a night i would expect not to have to pay $--.-- a day for the fitness center.',not_happy
id15202,' just got back fron our - night stay in new york. we arrived at the flatotel after a long flight and transfer (at -pm) and we were told our room wasnt ready. we were left sitting in reception for -- minutes and as only resolved when i chased it up. our room was located on the --st floor (----) the rooms at this hotel are huge! however they are outdated and certainly are not deluxe as it states in the brochure and on there website. the one good thing in this hotel is the huge bed! it is so comfy and we had - brilliant nights sleep. some of the furniture is chipped and old. the bathroom wasnt clean enough and the tv very old!. be aware that the hotel take your credit card details and charge your card --$ a day incase of incidentals (we were not told this when we checked in). if you dont use any services they refund it at the end of your stay. as for location well what can i say fantastic! this hotel is a - minute walk from times square- central park south and fifth avenue. if you have a map you will easily find your way round. do not eat in lindys diner in seventh avenue as its ridiculously overpriced. overall i would recommend the hotel purely for location as its fantastic!',not_happy
id15203,' i should have known something was wrong when i checked in. as a hilton honors gold member (one night away from diamond) i was put into a room with two queens instead of one king as i had reserved. apparently they had several rooms were out of service and they chose to downgrade their biggest customers; hilton honors members instead of the casual traveler. the front desk clerk at night when i checked in was also rude. when i presented my business credit card to him when i checked in he told me it was declined (impossible). i landed up having to check in with my personal credit card. (the next morning the front desk clerk had no problem switching it to my business card). the rooms were clean and the hotel appeared to have average hampton inn amenities. the walls in the room were thin and i was able to hear the phone ringing in my neighbors room at - am (endlessly) and i also heard my neighbors talking. i am a frequent business traveler (i live on the road twenty days of the month) and i rely on hotel dry cleaning. the morning after i checked in i grabbed the laundry bag with my weeks worth of clothes and brought them downstairs. the front desk clerk looked at me like i was crazy! i told him i found the dry cleaning bagbut there were no cleaning slips. he told me they dont provide any laundry-dry cleaning services (the first hilton brand hotel i have ever stayed in that did not provide dry cleaning). i had to wear the same clothes for three days of meeting as the rest needed to be dry cleaned. total disaster. this hampton inn has a lot of growing up to do before i would consider it for business travel.',not_happy
id15204,' i am pleased that i did not listen to the negative reviews for this hotel. the customer service was amazing. they helped us every time we ask. after the clerk answered our questions about the airport shuttle she asked us if we wanted to put our name on the list. yes the shuttle does run every - hours and yes you have to sign up for it but if you ask about it they will tell you about it. the location is great! there is a short drive to sea world old town and lots more. i would highly recommend this hotel to others. hope the people reading this review have as an amazing weekend as my friends and i did!',happy
id15205,' i really dont know what people are complaining about. i stayed at the hotel carter from may -th till may --th in room ---- with my son and we had a very nice stay. the room was very nice and the bed had clean bed linen and a warm blanket. the tv even though it had only local channels worked. the bathroom was nice and clean and we had a nice size closet. we were close to everything in times square and we even took the subway train to union square. there was no noise at all while we were there. i would definately go back to this hotel again',happy
id15206,' this was my second stay at this location for a work training. the staff at this location made the three of us in our party feel very welcome. the room was exceptionally clean and provided all needed amenities. the staff was able to direct us to an excellent restaurant. i will definitely be staying here again:_',happy
id15207,' great location...next to subway and bryant park. ideal location..walking distance to times square and not far from lincoln tunnel. breakfast was standard..could have been better by marriot standard...bread-bagel-pancakes-scrambled eggs...etc.. check in and check out was painless. valet parking is expensive(--$-day)..well so is nyc. they do have cloak rooms to keep your luggage for the rest of the day after checkout...',happy
id15208,' amazing location. one elevator was unavailable the entire time we were there (dec -- - --th). the other one only held - people and was quite slow. there is a scary sign at the entrance about the building containing some sorts of hazardous materials that can cause cancer or something. rooms are good since if ur on vacation u dont plan on spending a lot of time there.',not_happy
id15209,' like so many of the other properties that are courtyards this is a fine place with everything you would expect though it is fairly new and doe have a denver personality in the lobby cafe area nice stone work and wood floors and the lounge is nice too. my only issue is the connecting door rooms dont have a bottom shield at base of door so everything going on in the next room is yours to listen too for me two college kids that were a tad loud and going in out all night to a another room in the hall. i normally stay the loews but this is a great option too the rooms are newer thats for sure. staff here is mostly japanese so great service with a smile.',happy
id15210,' absolutely a most stay one word beatiful. i had such a relaxing time with there. very quite and peaceful the outdoor woods feel combined with the luxury hotel experincess is brillant. i loved the batroom tub. see for yourself when you visit.',happy
id15211,' nice location great lobby and very nice restaurants and bars but... -. the rooms: i knew they were going to be tiny and they really were... but that is not really the problem... it is the maintenance: lamps not working dust stains on the walls etc... it is very likely that in a couple of years they will have a terribly worn-out look... -. the worse in the hotel is without any doubt the service... some examples of the pitifull service are: doormen chatting among themselves or simply remaining idle while guests are trying to get through the entry doors carrying their luggages... no possibility to leave a message for another guest at the reception... arrogant concierge who makes it clear that printing a document for you is to the hotel is standards an exceptional and very painful favor... in conclusion the hudson is a great example of the worse kind of design hotels... the management of such hotels seem to think that having a trendy bar restaurant etc... and rooms fitted sparsely with design furniture exempts them from providing adequate service and allows them to treat their guests with a snotty and arrogant attitude...',not_happy
id15212,' absolutely appalling front desk behavior. rooms tiny with hard beds outdated furniture tiny tvs. water pressure weak on higher floors. run down hallways and slow elevators (can take you up to -- minutes to get down to the lobby in the mornings). spotty internet. but the unprofessional behavior of the front desk staff really is the real reason to stay away from this place. location can be a plus if you need to be around the midtown area but note that it can get loud if you are staying in a room on a lower floor facing -th avenue. the soundproofing on the windows isnt the greatest. i did tip the housekeeping staff handsomely--felt sorry that they had to work in this mill.',not_happy
id15213,' the hotel is exactly as pictured on the webpage- nice size room small fridge sink microwave (no utensils or cookware provided though). it was clean and included breakfast was good with both hot and cold items. staff friendly and small issues were taken care of very rapidly. the hotel is very convenient to light rail which as a solo traveling female was fine in the morning. however returning around -:-- pm i did have a rather uncomfortable moment where a group of young men yelled some questionable things at me after passing me on the sidewalk as i walked from the stop to the hotel. i didnt feel in acute danger but the situation was stressful enough i would hesitate to make that trek by myself after dark again. unlike many others in the neighborhood the doors to the rooms are in the interior which helps with security.',happy
id15214,' my wife and i enjoyed a wonderful four-day trip to washington dc over the easter weekend and stayed at the washington court hotel. the only sour note on the whole trip was the unexpected record-breaking freezing temperatures. on easter morning it was -- degrees fahrenheit about –- celsius with a piercing wet wind all weekend long that made being outdoors very uncomfortable but we managed to bundle up and enjoy the trip. we stayed in room --- a deluxe room with king size bed which was very big and comfortable. the bathroom fixtures are beautiful and there’s even a little tv that strangely enough doesn’t have the same channels as the big one across from the bed. in fact it was disappointing to see how few channels the main tv allowed you to tune in while they offered lots of additional options if you were willing to pay through the nose. the hotel is not big but the lobby bar and restaurant are beautifully built as a flowing continuum with lots of natural light coming in through the glass ceiling. don’t waste your money on souvenirs at the gift shop; there are many cheaper options two blocks away at union station plus the many souvenir kiosks near every major attraction. use the bathroom in your room before you check out because the lobby restrooms require the use of an electronic key card like the one for your room. with the capitol so near i guess it’s a security measure but it was a nuisance. we didn’t eat at the hotel restaurant because we had been warned it’s too expensive. if you are not high maintenance you’ll enjoy the food court at union station only two blocks away which provides about -- different choices including sushi pizza sandwiches barbeque wraps hamburgers greek indian italian and chinese. union station includes an amtrak train station and subway station. besides the circulator tourmobile and old town trolley buses to the main attractions in town leave from there anyway so it made sense to have breakfast or brunch there before heading out. most of the food outlets there close at -:-- p.m. so don’t count on a late meal there on your way back to the hotel. if you want to take a guided tour of as many places as possible take the tourmobile. we took loved it. it’s $-- per person and you can get the tickets at the desk in the lobby inside union station or wherever in town you are. the blue-and-white accordion style buses are hosted by very friendly and well-informed city guides. we loved the old black guy! you can get off at any of the attractions spend some time there and get on the next tourmobile bus for free by showing your ticket. repeat the process as many times as you want. make sure you wake up early so you can make the most of your day and your $--. the buses come every -- minutes or so but the last one runs at -:-- p.m. and there is a lot of beautiful places to see in washington dc. use it to see the monuments not the museums. if you want to take it at the lincoln memorial to visit other attractions do not wait for it at the big bus stop closest to the lincoln and korean war memorial. the one that stops there will take you on a long detour to arlington cemetery. instead walk up to the humble tourmobile stop sign almost behind the lincoln memorial. if you are going to visit a specific museum and i strongly recommend the air and space museum where you must plan to spend up to three hours it’s a waste to pay $-- for the tourmobile. instead use the circulator. their red buses which are supposed to run every ten minutes but actually come every -- to -- only cost one dollar a day and will take you to a stop near or just at the entrance to the most important attractions. they have three lines that overlap and allow you to make a number of combinations using the transfer you must ask for when you get on the first time and pay. you can use that transfer as many times as you want during the same day. however be aware that the purple line which covers the national mall area stops running at -:-- p.m. the other two run until -:-- p.m. and the red line will take you to chinatown and other lively areas of washington dc for evening entertainment. if you want to take a guided tour of the capitol building you must be at the kiosk southwest of the capitol extra early because the tickets fly away like hotcakes. ditto for the white house. if you want to go to the old post office tower arrive one hour early because the line to go up is very long. if you want to take the subway ask for help. their fare system is extremely complicated. their stations are nice and clean though very dark inside. there are lots of security officers everywhere so there’s nothing to fear. their subway trains are pretty and comfortable. we loved washington dc and thought it was much more beautiful cleaner and safer than new york city. we want to go again in two years when they reopen the museum of american history now closed for repairs. the only thing we disliked was that it is a big modern city with a small village mentality: all the attractions close at -:-- pm!',happy
id15215,' spent - nights here and enjoyed it. the good rooms were nice good size modern and everything we needed. good gym great staff couldnt do enough for me. our car hire company had their office here so very easy to pick up car. the bad car parking prices (same everywhere though i assume). terrible wi-fi and only available in lobby.',happy
id15216,' my son and i along with several friends just stayed at the bookwood inn for the coca cola --- nascar race. we have been staying here for years. well this one was the last. we were robbed while we were at the race! obviously it was an inside job because the lock was not broken. a key must have been used. the front desk people were not at all concerned. they didnt ask if we needed anything. didnt ask if the lock was broken! didnt even go to the room to check things out. what ever happened to customer service! the inn isnt taking any responsibility for what happened nor does it seem like they even care. dont stay at this place!',not_happy
id15217,' my wife and i stayed for four nights at this hotel. we had booked a junior suite through hotel.com and when we arrived we were upgraded to a full suite. it was very palatial and comfortable if a little dark. the rooms on the sixth floor were quiet. there were some minor problems with printers not working at the reception which resulted in us having to have a manually written bill and receipt with the promise of an email copy which to date hasnt arrived. we ate one day breakfast in insieme.it was fine but nothing special. there are much better choices around. check out was -pm which we found very convenient.',happy
id15218,' decided to stay here due to a prior hotel is rates being higher than usual. i highly advise anyone considering this hotel to look elsewhere first before staying here. i walked into the room to find the -- is decor quite old. the inside of the door is covered in scuff marks. the mirror taking up one whole wall is quite unnecessary turning on the air brings about a nice moldy smell into the room. a lot more than other hotels ive stayed at. the wireless internet is mediocre at best. i had to disconnect and reestablish my connection multiple times to reset one that timed-out. when it does work it is very slow. the walls are paper thin. you can easily hear what is going on in the room next to you as well as outside. if you are unlucky to get a room by the pool you will also hear traffic going by on the i-- east to --- south ramp. parking at the hotel for rooms by the pool are hard to come by. and my worst experience at the hotel: throughout the night local independent resturants come by sliding menus under the door. there is no gap underneath the door it is quite loud as they try to shove the menu into your room. and theres nothing more unappealing than coming back to your room to see unsolicited litter in your room.',not_happy
id15219,' we booked this hotel because it looked trendy and was modern in a good location. but they miss the mark on several things and we ended up checking out and moving to a different hotel. we arrived about -pm and couldnt find any staff. we thought we would have dinner here but the kitchen was closed and we had trouble finding anything in the surrounding area. the rooms are small and things are just odd and havent been thought through from a practical perspenctive. the shower head went over my partners head and couldnt be adjusted. there is only one bedisde light. you have to maniplate yourself onto the toilet. the air con is too loud and opening the window lets in all the street noise. maybe they have improved now - who knows.',not_happy
id15220,' the georgetown inn is out of datedisheveled and very expensive. the owners have run the numbers and decided that they can slide by without updating the hotel in any manner simply because of its outstanding location in the middle of georgetown. i paid $----night for an executive suite that had old carpeting mismatched furniture non-existent wifi a broken coffee maker and a bathroom that had not been updated since the carter administration. the staff was pleasant enough but then again i really didnt need anything from them other than to process my credit card and hand me my room key. with so many hotel options in washington d.c please do yourself a favor and book somewhere else. if the owners of this hotel want to let their hotel rot and decay that is their prerogative just dont make the same mistake i did by booking there hoping for a room that is commensurate with the high room rate.',not_happy
id15221,' we were looking for an extra special place to come for annual holiday trip to manhattan. with the bryant park hotel we found it. it started when we made the reservation. the sales director sent us info about the area around the hotel as well as found us great rooms. when we checked in the front desk staff made us feel welcome and a if we were the only people staying at the hotel. our teenagers and our -- year old were wowed by the decor and cool music -- and that was before we got to the rooms. the room exceeded our expectations -- great views of bryant park and its holiday activities spacious sun drenched rooms moulton brown spa products and thick oversized bath towels in the bathroom and beds that were so comfy you did not want to get up. my wife and i went to the cellar bar one night and loved the atmosphere as well as that we could talk. the front desk and bell staff continued to impress remembering our names and suggesting things to do when they greeted us. we did not want to leave and cant wait to come back.',happy
id15222,' spent a few nights a the four seasons baltimore md with the family and we had a wonderful time. first the location is spectacular right off the harbor overlooking the bay the hotel is state of the art in every way tecno and deco. the pool and spa was the ultimate experience for me and my family the pool is out doors and on a deck that looks out at the harbor and spa has and amazing healing pool sana and jacuzzi area with heated rock chairs.',happy
id15223,' this was my wife is birthday. i specifically requested a high floor away from the elevator. in asking front desk the employee by the name of christina was incredibly unhelpful in trying to find another room either on the same floor if not higher that would ultimately be away from the elevator. she said that she would call my cell phone if she had any luck. my wife and i went down to the pool for about - hr and come back to get ready for dinner and house keeping came to our room -x wanting to clean up the room because they had been notified that we moved to room --- (we were in room ----). i didnt have a missed call on my cell or any messages on the hotel room phone. in mentioning this to the hotel manager (andrew?) he seemed pretty set on having me talk with christina about the issue (even after i told him she didnt seem like she knew what she was doing). also breakfast in the morning was incorrect twice with the french toast. it normally comes stuffed with some sort of flavored cream cheese. i asked if we could have just normal french toast with nothing else...and we got french toast stuffed with plain flavored cream cheese and bacon instead of sausage.',not_happy
id15224,' have just rerurned from a very disappointing encounter with the astor on the park hotel new york. soaking wet floors mouldy carpets and a three inch gap under the door were only the beginning. we viewed four rooms before we decided we could not stay in such conditions and moved to another hotel. we are now in the middle of the lenghty process of trying to get a full refund. a nighmare!',not_happy
id15225,' just returned from a week at hospitality house in nyc. what a super place! my wife and i went over with our three children (-- - and -) and stayed in a two-bedroomed apartment which had a king sized bed two twins and a sofa-bed. the living room-dining area was more than sufficient (dining table had seating for six) decent kitchen etc. staff at the front desk were both friendly and helpful and the location is very good. it was great to come back to such a nice large and clean apartment following a busy day touring manhattan. the kids loved the space and the fact that they could watch a little tv in their own room! whilst it might not be up to the standard of the nearby waldorf astoria this place represents excellent value for money. thoroughly recommended!',happy
id15226,' i stayed at the nob hill hotel for a week while i was exploring san francisco. i read the reviews about this place being an antique gem but it wasnt till i walked in till i really understood what that meant. this place takes you back to an old romantic charming european affair. it was perfectly located to all the shopping and restaurants (we practically walked everywhere). the management was super helpful and nice. they had complimentary wine every night..which was a great way to start all my evenings :) complimentary breakfast- great way to start my mornings :) what else? they have a fitness room which came in handy. i was actually quite impressed all around. cant wait to come back to san francisco. wish we could move out here!!!',happy
id15227,' this hotel is immaculate! right in times square and a better value than i was expecting! i could see the m&m building and electronic billboard from my room i could walk everywhere. the hotel was a better value than i expected and yes i shopped around before i booked. every member of the staff was available and willing to help us find our way around the city and respond to our requests. the room itself was more than adaquate and ill go back to this hotel on my next stay. thanks bw ken r',happy
id15228,' when we could not find a parking spot the desk clerk kevin personally went out and moved his own car so we could have his spot. on our first night he also came to our room to help us get the safe opened. thank you kevin from the chappells!',happy
id15229,' stayed here with my family as part of our --th weddinng ann. had a great time. i had previously stayed here on a business trip some - years ago. hotel met our expectations - comfortable clean and great people working there. nothing was too much trouble. they even had even put some cake in our room when we arrived to celebrate our anniversary. it was such a nice touch. i cant thank everyone at the carlyle for a great stay - i cant wait to come back.',happy
id15230,' what can i say - bed - bath condo unit had everything and then some. we did not need anything. about an hour after checking in we got a call from the front desk asking if everything was satisfactory and if we needed anything. the staff was extremely pleasant. i read some reviews prior to going on the trip and heard about rose . i was a little doubtful that someone could be this good but i was wrong. rose was an awesome staff member who went out of her way to make you feel like you were at home with family. there was a lot of construction on the --- loop but this is a state problem not the hotels and frankly once we were in our room we could not even hear the construction. it was peaceful. wonderful pool-cabana area and the jacuzzi is were nice as well. if we are ever back in san antonio - we would gladly go back to this hotel. great job by the cleaning staff. my one and only complaint was when i needed to check out at -:-- a.m. i had to wait at the counter for about - minutes. i called out for help several times then finally used my cell to call the hotel and once the phone rang the front desk clerk came out from a back room to answer the call with a cell phone to his ear. outside of this - what a wonderful place to be. thanks hill country!',happy
id15231,' we stayed here for - nightsprior to a - day coach tour and found the hotel was in a good location for midtown manhattan.the breakfast buffet was good value and quality and the staff very friendly and efficient.we would definately use this hotel again.',happy
id15232,' i just returned from a two night business trip to boston and had a mixed reaction to the charlesmark. ill start with the good. i had the larger of the two room sizes and as a solo traveler didnt feel cramped. the room was very clean and as everyone has noted tastefully decorated. there was a comfy couch to sit on next to the bed. the bed linens were nice. there were six shelves hung on the wall which provided a handy place to put travel items and toiletries. the bathroom though relatively small was nice with stone floors and nice tile. the lobby had a computer with free internet access - very appreciated by a traveler like me who does not like to cart a laptop in order to be able to check my e-mail. the hotel is very conveniently situated in the back bay near restaurants and shopping. most restaurants in the neighborhood are open quite late - gyuhama a sushi bar down the street is open until -:-- a.m. (great for travelers arriving on late flights). now for the bad. if you are there for business forget about working in your room at night. there is no desk and no chair. even worse even if you want to sit on the comfy couch and go over business papers you cant because the lighting in the room is totally inadequate. (i kept looking for more lights to switch on but there werent any). the room does not have a closet. instead there is a small cubbyhole under the television which is just tall enough so that you could hang some shirts or blouses but not long pants a dress or a long skirt. the only option for those items is the coat rack by the door which had two hooks. i had a room on boylston street and found that the traffic disturbed my sleep (i wish they had double paned the windows to help block out the noise). there were black venetian blinds instead of blackout shades and curtains -- chic but the blinds didnt completely block out the street light. also dont count on sleeping past -:-- a.m. - the maids start cleaning the rooms by then and you can hear them outside your room clanging and vacuuming. i wasnt impressed by the free continental breakfast especially because there arent any other real breakfast options in the immediate vicinity. i wished that they had mugs for the coffee and tea rather than crummy paper cups and that they at least had cold cereal in addition to the mediocre bagels and muffins. all in all if i were traveling to boston for leisure wanted a relatively inexpensive place to stay and didnt have a lot of clothes with me that needed to be hung i would stay at the charlesmark again. i would not stay there again for a business trip where i needed to work in the room at night.',not_happy
id15233,' i travel with my family and extended family every march to the phoenix area for spring training baseball. we have stayed at many resorts in the phoenix-scottsdale-tempe area over the years and are delighted to finally have found a place that we want to come back to year after year. we love this resort for many reasons! all rooms are at least a - bedroom suite (great if you have kids with you!) with a small refrigerator (no charge to use) and a pull out sofa bed in the living area. there are also other larger rooms types available and they are to accommodate requests for connecting rooms. the grounds are beautiful and the resort has it is own waterpark with a lazy river waterslides and giant wave pool that is popular with adults and children alike. although it can get very busy there are many many lifeguards around to keep a close eye on things and the wait stuff does a fantastic job of making sure your requests are met in a timely and friendly fashion. while we were there kid friendly movies were shown in the evenings out by the pool for some handy free family entertainment. weve eaten at the main hotel restaurant several times and the food has been quite good. prices are fairly typical for this caliber of a resort. do yourself a favor on a hot day and stop in the marketplace for their homemade gelato...delicious! the resort also has a fitness center golf course and additional pools and hot tubs spread throughout the resort property in addition to the water park. despite the upscale nature of the hotel our family feels completely comfortable here. the staff is extremely gracious and will go out of their way to help you with any request. at some higher end resorts i have run into attitudes from staff members but never here! it is a very family friendly and delightfully accommodating place to stay. if you are going to be in the phoenix area and need a place to stay (especially if you have kids) do yourself a favor and stay here! the location is great you can get to most of the main attractions in under -- minutes....or just stay at the resort and enjoy all it has to offer.',happy
id15234,' just got back from - nights in new york this time we stayed at hampton inn chelsea hotel in excellent location staff -st class and as always at hampton inns the breakfast is excellent had only - problem during our stay the room air con unit was leaking but the staff dealt with it in a -st class way and we had no further problems we visit new york at least once a year and will stay again if i can get reservations',happy
id15235,' my husband and i decided to take a little romantic weekend getaway after having just gotten married and having moved into our new place. we needed to have a few stress-free days and this hotel did not disappoint. the staff was very friendly and eager to help in any way possible. it was definitely a bonus that by booking online they gave us a $-- gift card for the firehouse which is the cool contemporary restaurant-lounge right next door. although it was a bit chilly that night the rooftop deck is heat lamps and firepits kept us warm while we ate dinner and sipped on wine. as for the hotel room it was clean comfortable and had an awesome view of the ocean and boardwalk from our little round private balcony. the hotel is location is its best selling point--pacific beach near shopping restaurants bars drugstores. other pluses: free internet connection free continental breakfast mini-fridge nice pool area relaxing atmosphere as you can hear ocean waves crashing nearby. negatives: cleaner agent smell in part of hallway some rooms may be loud if near restaurant side slow elevator. overall: great value hotel for location and service. tips: -. ask for a quiet room on the second floor with balcony overlooking boardwalk. -. make a reservation at the firehouse for dining-cocktails--rooftop deck is a must. -. also make it a point to visit mission beach which is the more lively side of the beach areas and has more activities like surf lessons and amusement rides--just a busride or short cabride away.',happy
id15236,' i stayed here in july ---- as part of our annual family summer vacation. there were four in our party and we booked - seperate rooms. ill start with the good points. on arrival the receptionist was very friendly and helpful and got us checked in into two adjacent rooms. the rooms were quite big and spacious and were on the -rd floor. the hotel is in a very central location very convenient for heading out on foot into the city or via the metro station directly across the road from the hotel. on the negative side the hotel is in a rough area there are some seedy places around and seems to be in an area where homeless people congregate - i felt sorry for these folks but it is a bit alarming when returning to the hotel late in the evening to be accosted by lots of people begging. the hotel itself is a bit tired - even after the recent renovations and the breakfast area is not big enough to seat everyone in the morning. also the breakfast staff were pretty poor - food was always running out and tables were not being cleared promptly. we enjoyed our stay in boston and didnt have any real problems but i dont think that i would stay at this hotel again - i am sure that there are better options available.',not_happy
id15237,' i booked my reservation sight-unseen because of the price and the location. when i needed to change my reservation i spoke with molly and she was great; very friendly professional and able to help. i was thrilled upon arrival at the stylish and inviting lobby. the room was very nice and stylish and comfortable as well. but what really impressed me is the service i received. the above mentioned molly was great. and so was grant. there was a small problem with my room and grant did all he could to ensure i was . i am blown away with this kind of service and the team at the galleria park deserves a ton of credit. they are friendly and professional. i will stay here again.',happy
id15238,' two weeks ago i celebrated my birthday in chicago and had the great fortune of staying at the palmer house hilton for five days. there are many adjectives that i could use to describe the palmer house but the words elegant and character are at the top of my list. this is an absolutely terrific hotel and if you have never stayed there at least do yourself the favor of dropping by for a drink or lunch. this hotel has it all and the overall rating of three and a half stars on yelp is ridiculous. i have travelled the world and if this is not at least a four star hotel then i do not know what is. from time to time unfortunate things happen but some of the reviewers gave this hotel one star. really one star are you kidding me? this is what one would consider to be a “grand” hotel. the second floor lobby is exquisite. the furniture is lavish the ceiling will invite sistine chapel comparisons (ok i am exaggerating) and the famous empire room will make you say “wow” out loud. the hotel is replete with beautiful pictures of the great performers that once performed in the empire room. i saw pictures of jack benny pearl bailey and the most beautiful picture of dorothy jean dandridge i have ever seen. make sure that you take the time to see all of the beautiful black and white pictures. the second floor lobby also has free internet and plenty of tables and chairs if you want to avoid the internet fee which by the way was very reasonable. my room was beautiful and classy. the bathroom was old-fashioned yet bright and the peter thomas roth toiletries added a nice touch. the color combinations used on the curtains and bed linens made the room look elegant and i immediately felt that i received a bargain. the service was amazing. a very classy lady named tatyana from bulgaria checked me in. i told her i was excited to be there for my birthday and after a brief chat she upgraded my room. two days later when i returned for the evening there was a nice bottle of wine with a wonderfully hand-written note thanking me for visiting and wishing me a birthday. i thought it was so cool that i saved the cork and the card is part of my screen saver collection. the hotel is centrally located near the blue and red subway lines obviating the need for you to take a cab from chicago’s o’hare airport. you can walk to millennium park the navy pier the chicago art institute and there are good restaurants nearby like “the gage” the upscale “russian tea time” or casual bennigans. for your morning coffee go around the corner and have dunkin doughnuts! this is a fantastic hotel and i look forward to spending my next birthday there!',happy
id15239,' i visted chicago for a long weekend in july. we picked this hotel for its location and price. boy we were definitely impressed. the staff were very accomodating even let us check in early (---am)! and held our luggage all day sunday after check out. the room was really nice. large tv comfortable bed clean and modern. hotel sax was the perfect location to the l and all downtown attractions. our only issue was that the toilet did not flush. we found a way around it by removing the lid and pressing a button inside the tank though. we notified the desk numerous times - first night they came up immediately and did something and it worked for a bit. then the day it stopped working again and we notfied desk multiple times but no one ever came to fix (maybe because it was late night saturday and sunday?). it was not a big deal but had we not known how to flush from inside it may have been. i also did not like that the entire fridge in the room was a honor bar. there was no where to refridgerate drinks or food we brought in ourselves. the bar downstairs was okay. staff was friendly but drinks were not that great and kind of pricey. but i enjoyed sitting on the couches over a cocktail and people watching. overall we enjoyed our stay and would stay here again.',happy
id15240,' smooth friendly check-in comfy very quiet well-appointed room large clean bathroom delicious -- brassiere restuarant tucked in the back of the first floor perfect romantic treat for midtown...highly recommended especially for theatre shows....',happy
id15241,' in fairness i should begin by noting that there is in fact a sign on the check-in desk promising that the entire property will be renovated over the next few months...that does not however excuse poor housekeeping in one of the most dismal and depressing hotels ive stayed in for some time! even the poor lizard decomposing on the back of our sofa had apparently given up the will to live after a night there...seriously...and that was after the room had been serviced for our arrival. drawers tables and kitchen area were stained and chipped. the bath was ridiculously slippy - to the point that my husband was ready to go ask them for a mat to place into it if i hadnt insisted that we simply leave. we have stayed here before and the staff are always pleasant...but there is only so much they can do in the face of such miserable surroundings. we had booked for a week - but could only stand three days. with other brand new hotels - cheaper - in the same area marriott cannot refurbish this place any too soon. right now it doesnt deserve the name and is an embarrassment to the brand. the renovation of the pool does suggest that the hotel could be good again in the near future - just wait until the work is done before you book!',not_happy
id15242,' my husband and i went to splashtown and stayed at this hotel it is located at the next exit past splashtown so it was very conveniently located. the room was good sized it was clean and the bed was very comfortable it had the ammenities you would want in a room: microwave fridge iron and ironing board coffee maker and hair dryer. the dining area was nice the hotel offered bacon and make your own waffles cereals breads sweet rolls fruitsetc. it would be nice if they offered eggs also. we had a good stay and i would recommend this hotel. they also have room safes which we ended up not using and the front desk lady (barbara) kindly removed the charge when asked to without hesitation.',happy
id15243,' the westin provided outstanding service the staff was extremely friendly and accommodating! the bellmen amadou and deenny was so kind and went out of their way to assist us with transportation and help with our bags.',happy
id15244,' we stayed at the hyatt because our daughter is school was staying there (she was with a tour group.) the hyatt was okay - really nice beds but it was a small room - i was hoping that by joining hyatt is gold passport it would get us a perk but it didnt. the hotel was nice enough for the purpose of sleeping but for eating or finding something to eat - forget it. the hotel has a mini-mini snackbar in the lobby - which was closed in the evening soda machines and a very expensive breakfast buffet (try $-- per person!!) we did not eat at the buffet because i did not want to shell out $--- just for breakfast for our group of -. i wish the hotel would include a small refridgerator in the room because if you needed anything to drink or eat you had to leave the hotel. (of course i could have paid the extra $-- for a refridgerator in my room but i was already paying $--- per night and we would just make do with the ice buckett. what i did discover on the last day was that - blocks south of the hotel was a very good and inexpensive restaurant called cafe metro (or was that metro cafe) either way for $-.-- you got a good hot breakfast. (to find this restaurant - exit the front lobby - turn left at the first intersection turn right and cross street go about - short blocks and you will see cafe metro) i didnt have any other issues with this hotel. the room was quiet clean and comfortable. everything worked and there were no surprises - a short walk out the front door to grand central station - i know they say there is a direct entrance to grand central but some of the time it was closed off. (or else we would get lost in g.c.s. and end up on the street in front anyway) i just wouldnt stay here again because of the food & beverage issue. (it is just too much running out of the hotel morning and night for juice or milk) yes i know there was room service - but who knows what a couple of glasses of milk would cost!! if your on the business plan with food included then this would be a perfectly nice hotel to stay at if your a family with young children - pack a cooler!!',happy
id15245,' my family and i stayed at this hotel because we felt it would be convienient to get to the airport in the morning before our trip to florida and we were able to leave our car at the hotel and just take a shuttle to the airport. well...we were highly disappointed and disgusted! first of all...our car was not in a safe hotel parking lot as we had thought. instead our suv (and anyone else who was doing long term parking) had to park across the street in a lot that had not survelliance or security. when we got into the room it looked nice enough however when i looked in the bathroom the tub was not very clean and there were dark hairs on the floor! needless to say we did not dare shower at the hotel. the beds we slept on were probably -- years old the pillows were as flat as could possible be the two elevators were in much need of some maitenance (we thought wed be stuck in one as someone prior to us) and our room was directly over the dumpster and lucky us...it was garbage day. we heard the dear old garbage man arrive at -:-- am to collect the garbage. so not only did we sleep poorly on the terrible beds and pillows but when we did manage to get slightly comfy we were woken up by the garbage man. also beware of their directions to their hotel...they are not very helpful.',not_happy
id15246,' this is our -rd visit to this wonderful pet friendly hotel. we stay here with our little bichon friese to visit our grandson who works at the el paso airport. all the staff are truly friendly and very accomodating to any request. we always request a mini king bed suite on the ground floor with a patio door facing the pool. on this trip we checked in on two separate occasions as we took time to visit the beautiful carlsbad caverns. on leaving the -st time we told our housekeeper cheryl that we would be back on saturday. when we checked in again she had saved an icepack we accidently left in the refrigerator and returned it to us. the restaurant staff is very friendly and always try to accomodate any special request. even though it is walking distance from the airport the rooms are very quiet. i would highly recommend this hotel to anyone staying in the el paso area especially if you are traveling with a pet.',happy
id15247,' this was a owesome birthay for our grandson is. the staff were excellent and careing. this was a very clean holiday inn. great visit will return next year and a few after that.',happy
id15248,' stayed at the doubletree for two weeks in august. the following is the best summary of the good and bad of this hotel: good size and layout of the suites. nice atmosphere in the suite. good lighting and heating works well. comfy bed river view close to harvard bar staff friendly and flexible. very good wifi - even in the suites not so good air conditioning only. no way to let fresh air into the room no grounds around the hotel. right beside a very busy noisy road food at main restaurant very hit and miss breakfast uninspiring - very run of the mill. room service stops at --pm. front desk staff not very engaged. check in was functional and cold. felt like i was being processed not welcomed. overall this is a very functional hotel that is comfortable without being inspiring. as a location almost exactly between downtown and harvard-mit it works well but it is not a hotel you would go out of your way to recommend to friends. it is built on a very small piece of land at a very busy junction so as soon as you exit the front door you want to leave. the entrance is dominated by the adjacent car park which makes it quite ugly. once inside an effort is made to make it seem welcoming but the design instead makes it rather cold where sounds echo and the desire is not to hang about but to head to the suite. inside the suite the atmosphere is good and the furnishings modern and quite fresh. the inclusion of a coffee maker fridge and microwave is welcoming.',happy
id15249,' el paso is not exactly a mecca of fine lodging hospitality and the nice thing about hilton garden inn is that you know what to expect and usually it is delivered. this place delivered the standard cookie-cutter hgi rooms and service although the rooms seemed a bit on the small side. very tiny bar and restaurant but again adequate for a businessman is overnight. biggest irritant here is very slow internet. youd think sitting next to utep theyd be on a decent pipeline but no - even the hard-wired ethernet connection was slow. but if youre doing business at the university it is pretty much the only place youd want to stay.',not_happy
id15250,' our stay at the westin riverwalk was for - nights-- in the off season. it is on a less busy and noisy section of the riverwalk and as such was quiet and tranquil. the staff was outstanding and extremely helpful. during one evening at the cocktail hour the entertainment was a guitarist named fernando who was excellent. dining at the hotel is a real treat and sous chef eugene did an outstanding job of preparation and presentation. joshua treated us as if we were the only patrons he was serving. he made our anniversary very special. we would not hesitate to stay here again on our next visit to san antonio.',happy
id15251,' lived in phoenix all my life and have had stay-cations at other resorts around the valley i didnt realize this gem i love the f.l.w. architecture the layout and grounds were beautiful. already planning to stay there in march and cant wait.',happy
id15252,' my husband and i recently came back from a one week stay in new york city. wed lived in the city for many years before so this was a first hotel stay in nyc. our visit to the affinia dumont significantly exceeded expectations---- the rooms were very large (w- full kitchens!) very clean and the staff was very friendly. david at the concierge desk was extremely helpful about making sure our stay was excellent. he helped us with broadway show tickets among other things. we had a noise problem during the first few nights of our trip but the front desk was quick to accommodate a room change. the gym was clean and large (esp. for a hotel gym) with - treadmills - ellipticals - bikes and a wide selection of weight machines and free weights. it was also open -- hours which is great. the location was perfect for us--- close to the subway lots of restaurants and a movie theater near by starbucks close by etc. we definitely plan to stay at the dumont again next time we are in nyc. and thank you david!',happy
id15253,' i’d have to say i am “on the fence” about omni – i wasn’t blown away and it wasn’t entirely bad either. i booked at the omni based on its status on trip advisor and joined their rewards program to access free in-room internet paper and also the morning drinks. great offer to simply join their rewards program. internet was greatly appreciated and the morning drinks were also excellent - choices per person – coffee was good and the hot chocolate was great (they also supplied marshmallows and cream which i thought was a nice touch). my tip is on check-in make sure they know you are in the program as they didn’t know i was and took a little while to work it out – make sure you walk away from check-in with your door hanger things for drinks. the hotel itself is not in the centre of town it is a few of metro stops away – the metro itself as others have said is literally a couple of minutes walk from the hotel not far at all. i had asked for a quiet room but somehow ended up facing the main road and also where the buses wait for guests who might be at a function at the hotel. on one night i had to ring reception at about midnight to ask them to possibly move the buses who were in the parking lot with their engines running. one bus might have been “sleepable” but the - buses with their engines running was a bit much. the set-out of the room was weird and not a very good use of space. we had - beds desk and tv in one room a separate (quite large) closet with safe and then quite a small bathroom – we were normal sized people but if you were a little larger then you would have difficulty getting in the bathroom – the gap between the sink and the door was quite small. we also found the air conditioner quite noisy. it is an old hotel and we found our room door had quite a large gap down the bottom and around the sides which was quite annoying as quite a bit of light flowed into the room while we were sleeping. lots of door slamming during the night too. the pool looked nice but it wasn’t pool weather while we were there in april ----. the gym was very nice and had lots of machines and equipment. others have mentioned the cost of the gym however we went a couple of times and were not charged. we needed some stamps one day and were charged twice the ticketed price of the stamps by the hotel shop. we didn’t eat at the hotel the breakfast price was a bit pricey. instead we ate at the cafe literally across the road (it seemed very popular with lots of people doing the same thing) which was nice. would i stay here again probably not i would pick somewhere closer to the centre of town – one day the weather turned quite badly and by the time we had jumped on - different trains to get from where we were to the hotel and back again a couple of hours had passed.',not_happy
id15254,' so very pleased with the hotel. service: terrific service for the most part (except the bar which was universally bad). this is a service inclusive property so you pay one fee and you dont have to tip anyone ever. i kind of like that personally. hotel staff was terrific. the event staff for our tradeshow was less than impressive but adequate i suppose. location: good. right across the water from the airport (although a $-- not-short cab ride) close to downtown. not a lot in the immediate vicinity so not a great option if you are a tourist. for business it is great. rooms: big and spacious. great beds and pillows. only complaint there was hearing all the room doors in the hallway open and close all night - could use some sound insulation under the doors i think. value: room prices were very reasonable. food and drinks however were really expensive. free wi-fi which is huge for me. amenities: i did not get a chance to check out the pool or exercise room but the photos looked really nice. they have an awesome business center. for example you can print files from you room to a printer in the lobby. just enter a code and voila! and i think it was totally free. other printing options too. overall this was an outstanding choice for the price. i would absolutely stay again.',happy
id15255,' we stayed here for three nights in sept ---- and found the hotel very good for the price you pay. first of all the location was excellent. a few of the other reviews have already mentioned its proximity to the metro station. however what is not been said is that the metro stations in la all have escalators so that is a big plus for people who have children or who are less mobile. also being so close to the metro station (less than --- meters) with escalators means even if you are travelling with large-heavy suitcases you can use the metro to get to the hotel - no steep stairs to climb. we travelled to the hotel with two heavy suitcases and a big sports bag using the flyaway bus and the metro (flyaway bus from lax to union station then metro red line six stops and we were there) it worked well. we also used the metro to get to all the touristy spots the red-line (which the station near the hotel is on) goes everywhere from downtown to hollywood to universal studios. the breakfast was also very good with a good variety and plenty of food available. we have not had the same problems as some of the others in relations to not having enough food. not sure if it is because the hotel was quite full and therefore they prepared more food or the fact that we were always there before -am. now the hotel has a sign at the front desk stating that breakfast is between -:--am to -am so if you get there five minutes before -am youd probably not get much. same goes for if you arrive at -am or after. we were there normally between -:--am to -:--am and there were plenty of food - fruit yogurt juice coffee eggs cereal etc. we have stayed at more expensive hotels that served less for breakfast so that was a real plus. finally the staff there were pleasant and helpful gave us information on shuttles to the airport offered to call us a taxi etc. prior to our departure. if you do your research before getting to la and checkin you wont need much for the front desk staff - after all it is a two star hotel only and therefore you can expect much from the staff. plenty of tours are available on the net (the hotel also has some brochures) and some offer pickup from the hotel also if you get the five-dollar day pass from the metro station which give you unlimited access to the metro and metro buses you can just go exploring - bus --- will take you from wilshire-vermont station (one stop away from the hotel) all the way to santa monica. the only downside... the hotel is really dated and desperately requires an update. the rooms had good insulation and the beds were reasonably comfortable as long as you didnt look too closely at the ceiling and-or the floor tiles in the bathroom. the exterior and interior of the hotel could do with a fresh coat of paint and the hallways also needed some tender loving care as they smelt of mould. overall if you dont want to spend too much while in la but want to stay in a comfortable and convenient hotel this is it. but if you care about aesthetics of a hotel and other facilities like a pool or gym (both of which this hotel does not have) you should probably go elsewhere.',happy
id15256,' i booked the day before for a saturday night stay. i wanted to stay in walking distance of -th street this is one block away. i’d been staying in holiday inns and this is part of the same group but – i thought – the flagship brand. so i paid double+ what i had been paying for a room. i find it hard to rate this hotel there are good and poor things about it. i suppose in the end you’re paying for location because the quality of the hotel wasn’t up to a standard of a normal holiday inn. many things could improved imo and some instantly if the management willed. first there’s the issue of pricing – there is a ‘guarantee’ that if you can find the same cheaper elsewhere you get the first night free. well i don’t know how you go about claiming such a thing and no doubt there’s some weasel condition so they can wiggle out but the room price on the hotel’s own website was different from the one displayed on the holiday inn website – and that’s the same company only $-- or so but possibly the chance of a free night for someone who wants to argue the toss. but when you commit and buy the room then they immediately want you to pay more money to bid for a ‘possible’ upgrade it’s a terribly complicated process you promise to pay more money if they upgrade you and the money ranges from $-- to hundreds but there’s no guarantees. i thought this was very tacky. but then after i paid i got an email urging me to pay more money to upgrade. even tackier makes what aims to be a luxury hotel into – what – a money gouging bazaar? management could fix this irritation right now. if people want a more expensive room they’ll book it and if they have better rooms available they can upgrade people free just like other hotels do if they want and perhaps make a customer for life. i didn’t notice when booking that there’s no free parking you have to pay $-- a night for valet parking and of course breakfast isn’t included. but – amazingly in --st century usa -they charge for in-room internet access. every other hotel i stayed at in texas had free fast in-room wireless internet not here. $-- for slow access suitable for email but for fast access they want $-- these are daily rates. (i pay less for a month’s broadband at home). --- rooms say half pay for slow internet that’s over $---k a year. management could fix this irritation right now. (however note there is free wireless in the lounge and bar area) the room was small the tv was an old zenith cathode ray box. bed was comfortable bathroom good and i appreciated proper glass glasses instead of plastic. there’s a fridge –i need to keep my prescribed eye-drops cool so i put them in a space in the fridge. only later when i used them did i see on the inside of the door a warning that if any item was removed from the fridge an automatic charged is triggered to your account. and if you wanted to store your own stuff in the fridge then they ‘would be pleased’ to clear the fridge - for a $-- daily fee. gouging again which left a very unpleasant taste in my mouth. at check-in they suggested i have a drink on the veranda of the -nd floor bar forthe views of the texas capitol building. i bought a beer but that part of the veranda was closed due to renovation. (this was beginning of august shouldn’t be closed long.) so many moans but let’s look at the good things. first is the staff. they take and remember your name. the man who took my bags to my room greeted me outside by name the following morning. the check out staff remembered my request the previous evening for info on steakhouses and enquired if i’d used their suggestions and what i thought of where i dined. i dined at the hotel where the waitress in the restaurant greeted me by name at the table when she came to take my order. the car jockeys called me by name and were caring and welcoming. there’s a breakfast buffet the manager said they served only scrambled eggs there but when i asked where there was a nearby diner where i could get fried eggs he offered to get me some; he did and they were excellent. there’s the down-town location and the historic building. the staff are the stars at this hotel and i soon had a warm glow at the recognition – even though aware i was booked just the one night. i was tempted to stay another night but the little things and the total cost meant i moved to a good holiday inn at the arboretum at half the price. you pay here for location and excellent service and maybe a little history. it’s a historic building and they can’t do much about the size of the rooms but they could ease up on the money gouging add-ons. include them in the base price so we all know where we stand. rating – -+ stars for staff – they were wonderful professional welcoming and a real credit to the hotel - stars for bedroom - stars for corporate attitude to guests - stars for downtown location. so ive given - stars but hope people don;t rely on the stars but read the review in full because it might be just exactly what you want. any maybe your company is paying :)',not_happy
id15257,' i stayed at the roosevelt hotel in nyc with my -- year old daughter and we really liked it. the rooms were clean and the staff was very helpful. we enjoyed sitting in the lobby for our last few hours and waiting for our train. very close to the train station for a late night snack and a there is a little deli on the corner for inexpensive quick breakfast food in the morning. very close to the american girl doll store and build a bear if you have small children. will be staying there again in a month. highly recommend.',happy
id15258,' - of us (family of - two friends) were heading to nyc for a week. we knew we needed more than a regular hotel room. after looking at rental apartments we happened on the best western. were glad we did. as a converted apartment complex the rooms were ple',happy
id15259,' unlucky to stay for only - night!! we travelled on to orlando but wish we could have stayed longer .- x queen rooms excellent rate of $---. free wii evening drinks & snacks were very enjoyable and the breakfast was excellent. staff were wonderful and couldnt have been more helpful and friendly. sonny and jamie you are legends we love you <- am lucky enough to be staying for - nights in september with my mum although the rate is higher it is still pretty good. if the rate lowers we will stay for another - nights so here;s hoping! can;t wait until september!!!!my favourite hotel in new york :-))',happy
id15260,' ive stayed here twice and dont have any complaints. it definitely does remind me of an embassy suites and it is not the newest property around but it is maintained just fine. the rooms were a bit dated but clean. the staff is very nice the breakfast is above average and it was quiet which i appreciated. the parking is located just next door but it is not directly connected to the hotel which was a little confusing. also if you are looking for things to do or places to eat outside of the hotel options are limited in the midtown area near the hotel but good access to all over phoenix.',happy
id15261,' ive stayed at this hotel on business several times and have always been impressed by the quality of the service and the rooms. i usually stay in the tower rooms and despite being a large hotel the lounge there makes it feel a more personal stay. special mention should be made to the concierge staff and the wonderfully named barman smiley who always have made it seem as if nothing was too much trouble. i often travel with a child and the game system in the room requires a controller to be sent up i have again been impressed with the speed that has arrived given the size of the hotel. i do not live in the usa and am usually arriving after a -- hour flight with a child the hilton has always provided a hassle free hotel to just unwind after a long haul trip. the soundproofing is very good you can watch the planes land from your room but cannot hear them. the pool is very clean and a good size but bring your sunblock there is no shade for people who do not want to work on their californian tan! well be back.',happy
id15262,' we stayed at the palomar for our first wedding anniversary and it was a wonderful experience. they did not do anything notable for us but that was ok because the level of customer service and personal attention made us feel special. a week before we were scheduled to arrive i received an email from abby who gave us some recommendations on where to eat and some things to see. she was very helpful friendly and prompt in her responses. the hotel is stunningly beautiful - while we requested a room on a high floor we were only booked on the -th floor but we looked out over a lovely old church. we requested a spa room with a soaking tub and perhaps they are only on lower floors. our room was impeccably clean spacious and comfortable. as a kimpton in touch member i prefer feather pillows and a daily newspaper all of which were delivered. the king spa room was amazing huge soaking tub overlooking the city giant shower and small sitting area with a large window. location is great just a couple blocks from rittenhouse square fantastic restaurants (we loved tinto and parc) and great shopping. my only issue and this was really not a big deal to us was that we were not welcomed as intouch members and the room was not on a high floor as requested. would highly recommend.',happy
id15263,' the sheraton downtown denver is centrally located on the --th st. mall making food shopping and entertainment readily accessible. the hotel staff are polite and knowledgeable and the rooms were clean and well appointed. the only drawback is the constant elevator changing and card-swiping required if your room is located in the tower across the street.',happy
id15264,' hotel price increased and service reduced they charging $ -- for breakfast now... no option for me anymore was last btime to stay there',not_happy
id15265,' absolutely wonderful experience at the iroquois. the location is second to none with times square and -th avenue seconds away and central park a -- minute walk. the area always felt safe even when returning to the hotel late at night. iroquois hotel staff were exceptional - friendly knowledgeable welcoming and efficient. given our extended stay we were upgraded to a deluxe room which was spacious enough (for the location) very clean and tastefully decorated. the bed was also really really comfortable! major bonus points for the molten brown toiletries. thanks to all at the iroquois for an amazing vacation we cant wait to come back.',happy
id15266,' normally hilton hotels (other than conrads) dont really grab me and the majority of hilton (or hilton affiliated hotels) i personally think are very poor value for money....however i stayed here for - nights in early december with my girlfriend on a christmas shopping trip and everything from checking in with very polite and helpful staff to a clean room which exceeded my expectations for nyc. location is excellent with lines ace and -- very close to the hotel. breakfast was beyond what i expected and would thoroughly recommend this hotel if looking for complete value for money on a trip to nyc and would stay here for business as well as leisure.',happy
id15267,' while the location to the airport was good and the front desk staff was helpful the condition and quality of this location was awful. the pull out couch advertised would not so my son slept on the floor. the suite was just a larger room with a couch. the whirlpool would not work. a small tv with few channels. im just not used in this day and age of competitive logding to find such blatant disregard for the facilities. i was surprised mostly. bottom line - stay away from this one.',not_happy
id15268,' okay. let me start by saying that i traveled the world for a year and had bed bugs - times. i know what a bed bug is and how it bites. i got one bed bug bite (admittedly a small attack) at the westin seattle. they were very relaxed about it. if you have had bed bugs it is not like a mosquito bite it disables you for the day. they told me that they quarintined the room (which there were no outward signs of it after we saw the neighbor room taped off in blue tape). i then got a response from them that they brought in the team and there were no bed bugs. not true! i know bed bugs! i am now about - months out and the wound is finally starting to disappear. i beleive that they are a problem but i think this hotel underestimates the problem!',not_happy
id15269,' the hotel is awesome!!!! i want to say how great an employee is. i stay at the hotel an average of two weeks a month. sokol has been very nice to take care of me. he is always courteous and prompt with my room. my sister niece and daugher have all stayed there and commented how awesome it is to have sokol there and how nice he was to them. the hotel is very lucky to have him as an employee. i love staying there.',happy
id15270,' the staff were very unhelpful and most didnt have a good grasp of english. we stayed for three nights and the second night the room wasnt cleaned and on the day it was cleaned the used polystyrene coffee cups were placed back on the coffee maker upside down complete with coffee stains. the room was filthy around the edges and under the bed. we had acquired the room at a reasonable rate and didnt expect luxuries but we did expect a clean room. however the location was good and it had free parking and a lift. the wireless internet was useless and continental breakfast was a coffee and a muffin-doughnut. other guests were very noisy late at night-early morning. we complained again on checking out but were told by the receptionist there was nothing she could do. the person behind us in the queue to check out agreed how awful it was. i wouldnt say there again. having spent a month in the states staying in various hotels and motels this was certainly the worst we encountered.',not_happy
id15271,' this is a wonderful hotel at --th and lexington not too far from the usual tourist centers of times square etc. the lobby has clean modern lines and the furnishings in our room were pleasantly modern yet warm in tone. three of us shared two double beds and were very comfortable. (one of their specialities is providing guests with a choice of pillows--feather buckwheat equipped-with-speakers-for-your-ipod etc.). we had a small suite which meant there was a little bar area with an under-counter fridge and ice-maker stocked with snacks and drinks availalbe for purchase. (remember to turn on the fridge when you arrive so youll have ice when you get back at the end of the day). everythings was new clean modern comfortable quiet. the backlit mirror in the bathroom was amazing! im now looking for one for my house! lots of busses go up and down third and fifth avenues --- blocks east and west of the hotel so they were convenient but were not noisily running up and down in front of the hotel. but we were walking cross-town to macy is and the theater since the weather was good. the staff cheerfully recommended area restaurants. (breakfast at scotty is on the opposite side of lex at --th was a solid step up from the usual diner fare). i had gotten a commitment on-line for parking two blocks away at --th and lexington (icon parking; --- east --th street) which was less expensive than the hotel handling it.',happy
id15272,' we (- adults - teens) slept in one room in the dana and that was not very comfortable. the room was too small for that. the location is o.k. walking distance (-- minutes) to the beach and a busstop in front of the hotel to go to the gaslamp district. the dana has a nice pool to relax for a moment.',not_happy
id15273,' i just have to start this review by pointing out that despite the fact that this hotel is simply beautiful its managers are horrendous or at least the ones i dealt with. i have never met such arrogant people working with customer services. i thought the intercontinental hotel chain employs highly professional employees but the range of reception managers i encountered made me think twice about their employment procedure. they don’t listen they are not polite they ignore you and are only concerned with payments. they actually spend more time with one’s credit card than with the hotel guest him-herself. i was just appalled by their attitude. as far as the hotel is concerned its location is far from the important tourist attractions but the hotel offers a free limousine service to-from rodeo drive. however close by there is a shopping centre and not far from the hotel you have beverly hills. the lobby is large and beautifully decorated with fresh flowers. sometimes it gets busy due to conferences-meetings-events and it may seem that the quietness and privacy of the hotel is gone. there is also a pool and the hotel offers several eating areas. the hotel also has what appears to be a small inner court which is worth a visit. the concierge desk is very helpful but be aware of other guests because some of them have never heard of something called queuing. i opted for a room with sundeck which left me with a massive bedroom-sitting area an enormous bathroom double balcony a very quiet corner of the hotel and most importantly i had the best la view from my --th floor overlooking not only beverly hills but also downtown la and the famous hollywood sign. so half of my sightseeing was done while eating breakfast on the balcony. the hotel hits all the right notes for business and pleasure (apart from the managers).',happy
id15274,' while the lobby of this hotel are beautiful the rooms are tiny. our tub was dripping all night the bed was super uncomfortable and had a huge dip in the middle. the room was not very clean. there wifi is $-- per day and the fitness room is also an extra charge. ive stayed in best western hotels better than this. dont be fooled by the outer appearance the rooms are horrible.',not_happy
id15275,' i used to stay at this hotel years ago on business when it was the gorham so i already knew the location could not be beat - and was to hear of the upgrade. last week my friend and i met in ny to see spamalot (great) and we chose the blakely based on the location and the tripadvisor reviews. we were more than pleased with what we found. my room was a nice size (much more spacious than the algonquin for example) the furniture was well-selected and looked new. bed was very comfortable too with fresh elegant linens. everything was very clean and perfectly attended to. the kitchenette (complete with minibar) was elegant also granite spotless just right. microwave coffee maker multiple packs of coffee even wine glasses and corkscrews. they anticipated every need like a well-appointed boutique hotel should. the bath (i am very picky about the bath) was lovely. not huge but just fine an ambiance of elegance with a sparkling granite topped sink good amenities fresh-smelling and fluffy towels. moen fixtures looked brand new. and i loved the addition of the hand-held shower and the push-button thermostat. nice extra touches. the bar(& restaurant) off the lobby is elegant and makes a very good cosmo. i ate there my last evening as my friend had left for the airport and was served at the bar - the bartender took great care of me and helped me select something good and an appropriate wine paring... i had the scallops a generous portion as expensive restaurants go delicious very nicely plated. yes expensive (my cosmo wine and dinner was $-- before tip). but i would recommend it. i will definitely be back. if you like elegant little boutique hotels like the orchard in san francisco the raphael in kansas city or are a fan of the sofitel chain you will also love the blakely. and to top it all off it is a good $--. a night cheaper than a comparable space at the hilton new york which is almost next door. loved it.',happy
id15276,' i only spent two nights here as i was on a very short trip to new york this time but the hotel was very good. when i arrived they informed me my room wasnt ready yet but they gave me a complimentary breakfast at what would have been a pricey restaurant and a complimentary drink at the bar (shame i am under -- and couldnt make full use of that). the room was very nice. i stayed in the petite room and that was spacious and very clean and it came at a good price too. i think i paid --- dollars for - nights and it was definitely worth it. the location of the hotel was perfect. just a short walk right into the middle of manhatten is -th avenue and times square. there were plenty of restaurants really nearby. the hotel staff were very friendly and happily organised an airport transfer for me at a good price and kinda last minute too. i couldnt complain about the hotel.',happy
id15277,' great room good location-- blocks from --th street mall. great service. alexis booked my airport shuttle for me boarding pass kiosk in the lobby speedy friendly check-in. had extremely early airport pick-up and after the driver called the man at the front desk greeted me by name and had my receipt ready when i came down. only complaint is that they charge $-- a day for wi-fi. went to the kinko is next door and did my internet business for $-. i would definitely stay here again.',happy
id15278,' upon arriving to the hotel after a prolonged flight i approached the check-in desk late at night and was met by a dumb-founded woman employee who only stared at me said absolutely nothing and gave me a new york im tougher than you look . i asked if i could check in and she was startled. i went up to my room with a bad impression of the place. the rooms themselves are quite comfortable although small being decorated in a dark tone. the bathroom is very limited as well but one really gets used to the entire place after a few days. beds are big and very comfy a small desk is nearby as well. the problem i have is the stand offish attitude of everyone who works there most notably the goon squad security who wear leisure suits and squeek to each other with ear piece devices every time you walk up the escalators. i didnt even eat there or hang around the lobby to not arouse the isuspicion of paranoid employees. in all the location is very good and the rooms are functional but the service is a big let down and i will always remember that i was not greeted.',not_happy
id15279,' the fairmont near georgetown was a perfect location to get around washington on foot or by metro. the hotel has a lovely courtyard where we enjoyed a night cap surrounded by beautiful flowers. our room was comfortable clean and a generous size and we were lucky enough to have a balcony. the staff were extremely helpful and even volunteered to call the restaurant we were going to the night we checked in to let them know we were running late. friendly smiles and impeccable service were the order of the day for this beautiful hotel. the later checkout made a huge difference for our travel plans.',happy
id15280,' stayed here for three nights and it was a great stay. location is right downtown and could walk to many places and the red line was a block away. the valet parking worked well and the guys were very helpful with directions etc. the three ladies i dealt with at the front desk were all very friendly and helpful. the morning breakfasts and little touches like the cookies and coffee were welcome. the room was clean and comfortable. would stay here again for sure.',happy
id15281,' i stayed here for one night for an event in nearby beverly hills. take into account that im a person who prefers somewhat smaller quirkier lodging with more personality and warmth. i can easily overlook a few dings on the baseboards and doors in exchange for charm. however at a large pricey hotel such as this i do expect things to be recently updated and overhauled and very very clean. i didnt find this to be true of my room. yes the bed was large and comfortable and the accessories (like the lamps) were pretty but the bones of the room looked tired. the hallways and the crystal light fixtures felt very swank and luxurious but room itself betrayed the age of the place. especially the bathroom door which was the cheap wooden type found in old apartments. i got this room on priceline and im thankful for the discounted rate as id be upset to pay full price. this is definitely a destination for the business-corporate traveler. again the public areas such as the lobby and seating areas were lovely but overall the hotel felt very chilly and well...business-like. when i stopped by the downstairs bar in the lobby to order a nightcap the bartender wasnt friendly and didnt return my smile...just plunked down the cocktail and turned away. the hotel is in walking distance to an upscale outdoor mall just up the street but youll have to get into your car for any eating options beside the hotel. it was satisfactory and i got a good night is sleep but overall my experience was just average.',not_happy
id15282,' excellent location spacious rooms very clean friendly staff. poor internet quality dirty windows need to be cleaned on the exterior. the rooms are very big with an excellent and useful kitchenette the beds are extremely comfortable and the pillows too.',happy
id15283,' i had the pleasure of staying at the salisbury dec ----- ----. it was me my husband and our - teenagers a -- year old daughter and -- year old triplet sons. we had booked the - room suite but by a stoke of wonderful luck were upgraded. we stayed in a - bed room - bath suite. the closets in this room were bigger than some hotel rooms i have stayed at in nyc. and as for closets...there were - of them...- huge ones. we had - double beds in one bedroom and a king in the other. there was a pull out sofa in the living room. we had brought an air mattress in case the sofa bed was uncomfortable. but in the end we used both the air mattress and the sofa bed so each kid could have their own bed. yes it is an older hotel...but who cares!!!!! the space is amazing it was clean and great location! super nice staff too. we walked to central park and -th ave for shopping. subway stops were close enough and got us to all other destinations. to have a fridge and a microwave was heaven sent! in nyc with teenagers you can go broke on water and soda alone! there was a great supermarket near by so we could get soda milk and breakfast stuff. please dont be scared off of the salisbury by spoiled snobs! these huge rooms great price and fantastic location can not be beat!!! not to mention the carnagie deli delivers for free to this hotel!!',happy
id15284,' the hampton inn & suites polaris was a great location close to a major activity planned close by. it provided a welcomed respite upon arriving in columbus with its spacious and comfortable room. it is one of the nicest hamptons we have stayed at and the leisurely breakfast provided helped us get through a busy day. everyone was helpful and the service was great.',happy
id15285,' my boyfriend and i stayed here one night. it was a night hotel. not exactly worth $---+ per night but comfortable beds. there is a parking garage near the hotel that is like $-- a day which was reasonable.',happy
id15286,' istayed at this hotel for business. at checking i was told there was only smoking rooms despite the fact i asked for a nonsmoking room at reservation. no attempt was made to solve the problem and the desk clerk just shrugged. i was told they would change my room the next day but they could not give an approximate time. i checked with them several time and was just told later. finally in the afternoon i got the new room and was told my luggage had been taken to the new room. of course it was not there. when asked where it was i was told it was on the way. while things happen i was struck by how disinterested the staff was in solving the problem or delivering basic service.',not_happy
id15287,' convenient location style cleanliness friendly service are just the beginning. great city views from every room weve stayed in add to the comfortably appointed rooms. the daily grill and bar are easy to access and are welcoming. the main feature for us is the location which is only a block from pacific place one of our favorite anchors to a seattle visit; the hotel is also within easy walking distance (less than a mile) to pike place market close to the stylish seattle library seattle art museum and innumerable dining opportunities for all tastes. of course this location puts us in the heart of all of seattle is stylish quirky original shopping. we also like that it is within two blocks of the light rail terminal which makes it possible to make the trip from the airport for $-.-- each in about the same time as the airport shuttle or town car.',happy
id15288,' dont get me wrong this grand old dame of detroit is glory days is by no means a luxury stay...and although i rated it average it is not even close to average. if youre into history haunts have a good sense of humour and an awesome sense of adventure then the leland is a fun and utterly memorable place to stay. p.s bring your own sheets keep your expectations low and enjoy the ride.',not_happy
id15289,' weve stayed there a few times and would do so again.  some rooms face towards the city and the railroad tracks are very nearby with freight trains moving through at times all night long. the hotel does supply earplugs in those rooms. we prefer the waterfront rooms which have nice views over the water to the dock area with large cranes for large ships.  ferries go by too.  desk staff is friendly. the resturant has a very nice view and a good hour. breakfasts also fine although some wait staff left quite a bit to be desired.  the rooms have gas fireplaces but weve noticed they can have problems lighting and we have had to get a maintenance man up repeatedly to crawl around on the floor to light them.',happy
id15290,' me and my husband stayed here recently for - nights. we chose it because of the great reviews on trip advisor. we werent disappointed. the service is excellent - doormen and reception very helpful and friendly the rooms are clean and a decent size the bed is very comfortable and location is fantastic. union square and chinatown really close as is the cable car stop. only disappointing feature was the wifi. we kept picking up the marriott next door so had to log on again every time we went on plus it was very slow and impossible to send photos. this wouldnt seem so bad but we had amazing wifi in so many remote places like the grand canyon bryce zion and death valley that it seemed daft that the worse wifi in over - weeks was in such a fab hotel in the middle of san fran! nevertheless still would stay again and everything else is perfect',happy
id15291,' attended the austin marathon this past weekend. arrived around -:-- p.m. and hotel rooms were not ready. was told to wait about -- min which i did but after seeing a lot of other people in the lobby waiting i went up and asked if my rooms were ready? was told no at first but they could see my frustration so they quickly located two rooms for me. because of my wait they waived the parking fees. both of the rooms i had requested were very clean the shower in bathroom had great water pressure and drained well. the cleaning people were very nice and friendly. the front desk employees were pleasant. overall had a great experience.',happy
id15292,' the first thing to say about this hotel is the location is really the highlight if you want to get around new york this place is right in the middle of it all. the hotel is not amazing but the rooms are good to relax in after a day of being out and about in the city and the staff were friendly and helpful. all in all the price and location is what makes you want to stay here and any horror stories ive read about the place seem to be made up or exaggerated.',not_happy
id15293,' very friendly check-in staff i was even offered to pick the floor of my room - very rare that a hotel would give this option. but it definitely made me feel special! i was a little concerned when i read some reviews about the bedbugs prior to my trip but i just wanted to give this hotel a try due to the convience of its location. as soon as i got into my room all my worries were gone. the room was clean the bed sheets were very soft and clean and the beds were so comfy. the view was fantastic. we stayed for - nights and never had any problem. the location is very convenient to everything - public transportation restaurants shopping etc. the only small complain is they charge $-- fee for internet connection in your room but it is free if you are in the lobby area which is a little inconvenient. definitely will stay here again.',happy
id15294,' was a bit concerned about staying in chelsea inn after reading the reviews here but i found it to be a really nice place. the walk up the stairs with the luggage was about the only issue i had. the rooms are quaint but very clean and warm and i was aware of the shared bathroom before booking. the bathroom was only shared between - rooms and was also spotles. the staff were friendly and check in efficient. i was a travelling alone on both occasions i stayed at the chelsea inn and i felt the place was safe and secure. the location is also excellent about -- minutes walk to times square and just around the corner from union square with all its restaurants and access to the subway i would certainly stay again. good value for the price and the breakfast is an added bonus from the bakery in the basement',happy
id15295,' i have become hooked on hyatt place hotels this was my -rd stay in one but i was a little disappointed. the bed was really uncomfortable bathroom was small hard to close the door. went searching for a drink machine only to find you have to purchase them from the cafe for $-.-- each! yikes!!! (there are no prices you find out the price at check out). breakfast isnt much not very tasty either but ok. i still love the tvquietnessand spacious room. close to carowinds and not far from concord mills. :o)',not_happy
id15296,' we stayed at the raffaello on our way to ohare. we were a party of - with my two adult childrendaughter in law and granddaughter. i wanted to stay in the heart of chicago in a nice place as a treat for everyone after traveling a long way for a family reunion. the raffaello met all our needs and expectations. we had booked two standard rooms and were upgraded to two suites. the rooms were beautiful. a spacious sitting room was separated from the bedroom by a french door. the bed was as comfortable as ive slept in. furnishings are top notch. the hotel is centrally located just off michigan ave close to rush st. we were able to walk to our choise of many fine restaurants and take a walking tour of the area. the staff was attentive yet unobtrusive. a great stay.',happy
id15297,' this was my second trip to lakeway resort and spa. i was able to see more of the property this time and it is just lovely. the spa is gorgeous and so relaxing; the views are just brilliant! i used to be a barton creek goer and ive been converted. this place has it all. i took marks for location because it is quite a hike down that road and back to civilization. it is worth the meandering though!',happy
id15298,' this hotel was a real surprise. it was listed as a - star on several websites and we managed to get a price of about $-- dollars a night. it would be a drastic understatement to say that we got a good deal. the hotel was clean the rooms were spacious the outdoor pool was heated and very well decorated and the bathroom was terrific.',happy
id15299,' the hotel is quite nice furnished beautifully. very comfortable and soothing. fantastic views facing the lake and the city. very good service. food excellent. very nice fitness center too. no complaints!',happy
id15300,' we reserved a two bedroom suite because it is the only sane way we can travel with our young children. this reservation was confirmed by a credit card and had also been confirmed for late arrival the day before. yet the night before the reservation we were informed that our room wasnt going to be available. they offered us two unconnected rooms instead. this turned what was going to be a relaxing vacation into a stressful logistics challenge every evening with kids waking each other up and no one getting enough sleep. we picked this room -- and this particular week -- because it was what we needed not a pair of unconnected rooms! they didnt even offer to find us equivalent accommodations elsewhere! if you want your reservation to actually mean something then avoid this hotel! to top it off the noise in the hotel from the adjacent highway was not fun -- sirens going late into the night would have really kept me awake if the really loud refrigerator and air conditioning werent competing for that privilege.',not_happy
id15301,' my friends and i stayed here because we got the room for half price. the doorman valets and front desk staff were great. on check in we were advised that our room was upgraded to a deluxe room which was larger. the good: spacious room original wood in hallways upscale feel view of square below huge bathroom with original tub and updated marble tiling. the bad: we found discarded airplane liquor bottles on the top shelf of the closet. no big deal but it seemed like an odd place to stash them. we requested - rollaway beds and only one was brought. we called the front desk who assured us that a second would be brought only to call back to tell us that there was a limit of one per room. at $--- after taxes including parking id only ever stay at a place like this if it was half price. i usually spend around $----night at the holiday inn.',happy
id15302,' i stay here every time im in columbus and its consistently good. great location great service very friendly. they have a shuttle that will take you to local places. if you do drive take note that there is a daily charge for parking.',happy
id15303,' this is a great place to stay! some of the things i really liked were the comfy bed great shower and bath products the long vanity in the bathroom and good lighting plug-ins on the lamps on both night stands flat screen tv and the double cup coffee maker. we stayed overnight to catch a flight in the morning and had a very comfortable stay. would definitely stay again and wouldnt hesitate to recommend.',happy
id15304,' a suites hotel that isnt all suites. i was given a smaller room at the end of one of the angles. it was long skinny and had a bathroom with a large amount of open space. it was a single room and much smaller than a normal suite. there was no sofa and the tv could only be seen from the bed. the bed seemed like a double rather than a queen. it was quiet despite being next to the stairs. the breakfast buffet was great but it was sometimes hard to find a spot to sit down and eat even though it was mid-week and didnt seem all that busy. the staff was friendly and cheerfully arranged a shuttle back to the airport. if you have two people (or more) this is not the room you want to have.',not_happy
id15305,' i was visiting family in chicago and was travelling with my wife and my -- year old. i have stayed at other hampton inn locations and have generally been very staying there but this place is a cut above. the hotel is immaculately clean. they not only wash the sheets between guests but even the duvet covers! this may sound trivial but we didnt have to go through the ritual of (carefully) moving the duvet cover to the floor and imagining what collection of germs and god knows what else was on it. in fact the room (and the hotel) were so clean that i did something that i rarely do; put all of my clothes away in the drawers. the room was well laid out and more than enough room for the three of use. free wi-fi was also a plus. the one thing that i will remember the most about this stay is the breakfast. this was far from the typical dried out cereal and toast layout. once again the room was incredibly clean and the staff was constantly wiping down sufaces and refilling food. the food was all very fresh and the offerings included several types of coffee and juices oatmeal (with condiments including raisins almonds and brown sugar) waffles eggs sausage yogurt various types of fruit muffins cereal breads and pastries. there was something for everyone and it was all so very fresh. the breakfast alone would have been worth the stay.',happy
id15306,' this hotel is only a ten minute walk from the national mall where you can find the smithsonian museums and the monuments. another plus is that around the corner from the hotel there is an faa building where dc is famous food trucks park. you can get almost any kind of delicious lunch or dessert from one of these amazing trucks. additionally there is a great breakfast spot called the atrium cafe just south of the hotel on school street; dont miss getting breakfast there. some down sides are that the hotel is dated and there are not many restaurants near it. to get to some of dc is fabulous eats you had to walk up past the mall but it was well worth it. it is one of the less expensive places to stay in dc but also less extravagant. overall the rooms and hotel were clean and the staff was helpful.',not_happy
id15307,' we went to carribean cove with a small group today. as we were leaving a young boy about nine or ten years of age suffered a spinal cord injury in the shallow kiddy pool area. he may have fallen off the red crab slide. the life guards quickly immobilized him and called an ambulance. a terrible and frightening thing to witness. please think again before taking your children to this water park. this could happen again to any child!!! i hope this young boy will be ok.',not_happy
id15308,' this hotel is dirty and the staff are unpleasant. if you want stay somewhere else do. otherwise be prepared to have no ammenties a dirty room rude front desk staff and a non-existant bellboy staff. i stocked my own room with fresh towels and shampoo etc.',not_happy
id15309,' i stayed here at the end of march -- for a bridal shower. im an spg (starwood preferred guest) member so booked through their website. i indicated that two of my friends had never been to san francisco and asked if we could have a room with a view. when we checked in we got just that! we were on the --th floor with a full view of san francisco facing out toward the golden gate bridge. it was incredible. about the room - there were - of us girls in one room and we had plenty of space for all of our luggage and purchases. the bathroom was also a decent size but only large enough for two of us to be getting ready in there at once... there was a desk in the room and full closets. the beds were incredibly comfortable. the room was perfect for folks who want to see sf and arent planning on just hanging around the room. the overall location of the hotel was also great! tons and tons of shopping and restaurants in vicinity of union square. some downsides of the hotel: the internet was shockingly expensive. also when i checked in (at approx -pm) there was only - concierge working. by the time i got to the desk there were at least - people waiting in line behind me. the overall feel of the hotel was rather classic. that is maybe for an older generation. it wasnt a hip place to hang out... fancy might be the best word. if your parents want to go to san francisco i would recomennd this place. if youre looking for a cool hotel with a modern atmosphere id look to some of the other hotels on the square...',happy
id15310,' i travel a lot including to nyc where i have probably made >-- trips. before staying at the trump soho i couldnt explain-didnt really understand what the difference between a - star and - star property is. and that is despite having stayed at nice properties in nyc vegas napa & sonoma florida europe assorted islands. many of those properties were quite nice - very appealing locations pleasant and efficient staff sometimes spectacular lobbies. but in addition to having all of the above going for it at least for me what made the trump stand out was the quality of the materials used in the room. i know that sounds silly but when you are staying in the room it has an accumulating effect - every design touch and every material on every surface - the quality and attention to detail rival anything i have ever experienced. it makes an impression on you that somehow feels more refined than any other hotel ive stayed at. now does that mean the difference is sufficient to pay a big premium over a - star hotel? that is another question entirely and one that depends on a lot of other factors (and it so happens we stumbled upon a discounted rate when we booked). but the trump is simply the nicest hotel i have ever stayed at. i dont know what more i can say but that.',happy
id15311,' my family and i stayed there due to our living arrangement. despite the strip club we stayed. this motel has changed since weve stayed years ago. they have a lot of improving that needs to be done for sure. the employees were respectful and nice but i didnt like when there was an issue there was no manager on-site to talk to about it. so my family and i checked in but had to end up switching rooms because the toilet didnt work. we switched rooms and that toilet was broken. besides that we didnt feel safe. they have new bright lights and camera is but they do you no good. our truck was broken into while we were there. we called the police and made a report but because people park by the rooms that go to the strip club it was hard to detect who it was. we learned that their camera s are no good because they record over each day so we couldnt even catch who it was then on top of that we (my family and the cops) had to wait until the next business day to talk to the manager about the situation. in which i thought was a big inconvenience. there should be a manager on-site at all times just in case something does happen and their is not. i even had to wait until the next business day to have another employee check the camera is in which was another inconvenience because if they were there the cops could have arrested who it was. if your going to have children or even have a nice car i suggest you dont stay. it is not safe and no one (management in which who handles more serious issues) is there to help you in your time of a serious need. my family and i will never be back.',not_happy
id15312,' i was staying at another kimpton hotel nearby in virginia. due to hurricane irene my schedule needed to change last minute and i needed to move downtown to the dc area. the fine folks at the hotel george worked with the sister location (the lorien) that i was staying at to make sure i was taken care of and that i wouldnt be penalized at all. after a long day of work and a late evening transfer to this hotel i was greeted by the friendliest staff ever. they made me feel welcomed instead of the hassle guest i really was and made sure my every need was attended to. they brought me a complimentary glass of wine to help me settle into my room. i also dined at the restaurant below and was served by a super-friendly bartender. since i was there so late he even poured me an extra glass of champagne on the house. all the little touches were awesome and i cant thank them enough for making my stay so much better than it could have been.',happy
id15313,' we went to boston-cape cod just to see the sights. stay here for - nights and were very pleased. -- minute walk to the t three restaurants-delis close by shuttle to and from airport and free good breakfasts. the staff were very helpful and friendly. prices were descent for boston. the rooms were clean and well maintained. id stay here again if we ever visit boston again.',happy
id15314,' stayed at the galleria park for a conference in town. stayed for one week. the hotel was fine considering the price per night and the competition around the area. the are is safe and provides convenient access to everything. the hotel is staff is courteous friendly and accommodating. the rooms are relatively big (for the price and the area considering it is not a big hotel chain). my biggest complaint was the restaurant attached to the hotel - some place called parkers . there are two versions of parker is - one by union square which is also the original and continues to get rave reviews - the other is attached to this hotel and is just about one of the worst mid-priced restaurants in the area. i ordered the pork chops and added a house salad. the salad was delivered without dressing (do i really need to remind the wait staff that the salad didnt have dressing). then the pork chop tasted like a piece of rubber with gravy - an absolute waste of money. couple that with the inattentive staff this place just took my hotel rating from a - to something else. enjoy your stay at the galleria park but avoid parker is like it is infected with a disease.',happy
id15315,' we spent a long weekend at the palomar with our two children just before school started. i called charles kerl the concierge before i made reservations and told him what we wanted and he recommended the luxury - bedroom suite. it had a door on the bedroom pullout couch and the spa bathroom. the room was in new condition and very large. i am a light sleeper and the room was very quiet except for street noises but i got acustom to that and a fan provided by the hotel helped. check in and help with luggage was very easy and everyone was very nice. charles tried to get us a reservation at the last minute at a small place but they never answered the phone. i could never get through before the trip myself. the kids had welcome bags at check-in and a gold fish was waiting in the room with a coupon for cookies and milk. they just loved it. we had room service for breakfast twice and once for dinner after a long day. the food was excellent hot and delivered very quickly. the kids loved the fresh toast. the pool is very small and shallow but our kids still had fun in it. all in all i would recommend this property very nice quiet good service and close to everything. charles',happy
id15316,' convenient to the beach area and pacific coast highway. we had booked a queen studio & were upgraded to a king one bedroom upon arrival. the room was spacious & clean. the kitchenette area was roomy and well stocked. didnt care for the menu at the bistro so you do have to have a car to drive to nearby restaurants. the hotel desk offers recommendations. all staff was friendly and accommodating. the only con was that a large group of kids were staying there for a tournament of some kind. we were awakened several times sat night until after -:--am with loud talking & laughing. and the breakfast area sun am was crowded & loud. by sunday they were gone. sunday night was quiet (we didnt hear so much as a door slam) and the breakfast area monday am was uncrowded and quiet. it is well worth the price and we would stay here again.',happy
id15317,' after a meeting three of us attended we visited the restaurant around - p.m. on -------. met ambassador henry who went above and beyond to make three of us very comfortable with our luncheon experience. we wanted to eat in the courtyard instead of the restaurant. henry brought us china and flatware so we wouldnt have to eat using plastic flatware and styrofoam boxes. we were told it wasnt his responsibility to assist us but he brought our food out to us and provided plates glassware and flatware. he even provided us with tootsie rolls for dessert. henry truly went above and beyond to make our luncheon experience in the courtyard a memorable experience. henry is truly an asset to the marriott indianapolis east. he always appeared at an appropriate time to assist us. his timing was impeccable. henry was always engaging and very helpful. it was a pleasure encountering henry and relying on his expertise as hotel ambassador.',happy
id15318,' stayed here for a day while on a layover. i found the staff to be friendly but as others have said the hotel is in dire need of a remodel. my room had ripped carpeting a large hole in the curtain the tv was ancient towels were worn some to the point of fraying the blanket laid on the bed looked old and worn bathtub has been repainted which is now scratched and the wrinkled window tint on the windows made them hard to look through. the carpeting in the common hallway was very worn. i picked this hotel due to it being about $-- less a night than others on the strip but if i had read the reviews i would have booked elsewhere.',not_happy
id15319,' this brand-new hotel is beautifully designed with modern decor including hardwood floors in the rooms and eco-friendly touches throughout. the staff was very friendly and accomodating. the best part is that it is one block from petco stadium and a few blocks away from the gaslamp district so everything is walking distance. very with indigo!',happy
id15320,' ok the only complaint i had was outside noise but hey i did book a hotel in the middle of downtown on a weekend. so that is to be expected. other than that i really enjoyed my stay there. bed was super comfy and shrimp tacos in the bar were delicious. i will be back',happy
id15321,' hilton nyc is a wonderful hotel where i stay weekly so ive gotten to know it well. the front desk staff in particular anika makoonsingh are top notch and ensure a positive reception and service at all times. if you are in nyc this is absolutely the place to stay as the rooms restaurants and exec lounge are top notch. also dont miss the fitness center one of the best you will find in a hotel.',happy
id15322,' i have stayed at the dunhill - or - times on business over the last - years and enjoy its convenient location. the staff is friendly the bell service prompt and the rooms traditional and cozy...some larger most small. i would recommend going out in the uptown charlotte area for coffee and meals. dozens of cafes and restaurants-lounges are within walking distance. the little touches of this boutique hotel are nice: bose alarm clocks chocolate covered strawberries at night plush robes and unique soaps and shampoos. the last time i stayed there they offered complimentary coffee in the lounge in the morning and a small selection of nuts-snacks in the early evening. i would stay there each time i visited charlotte.',happy
id15323,' we stayed at this hotel for a four day weekend. when we checked in the receptionist told us about all of the benefits of staying there (breakfast internetexercise room ext) so i thot yeah right a big choice of breakfast huh...but to my surprise they had a very good breakfast lined up...housekeeping was very nice...my son loved the internet (to play his xbox) without it freezing up....the place was very clean...the rooms stayed nice and cool so i was glad when it was time to go back to the hotel i cant say i didnt like anything from this because everything was perfect....we would definitely stay there again....',happy
id15324,' the hilton ft. worth proved to be a great choice. i was in town for a business conference and the hilton provided a small discount to attendees. i say small because the hotel was still over $----night however cheaper than the other two options. it was within - blocks of the convention center and very close to many restaurants and attractions. check in was fast and easy and the staff was extremely pleasant. being an honors member i was put on the executive floor. the room was very spacious and nothing beats a hilton bed (except for your own). there was an issue with the wireless (free for honors members) but it was resolved very quickly. the only complaint that i would have would be the free executive level meals. very blah but free none the less. overall the hilton was a very nice stay. i had a great room great service and it was close to everything i needed. a little pricier than i would expect but a tad cheaper than staying outside of town and having to rent a car.',happy
id15325,' i booked this hotel as a mystery through book-it.com without knowing its name or exact location but the reviews looked good. the beds were comfortable the room was clean everything in the bathroom worked as it should and the staff was very friendly and helpful. the breakfast was adequate but particularly enjoyable to my granddaughter who loved to use the waffle-maker. as a courtesy coffee hot chocolate and apples were always available in the lobby. airport transportation was provided. the only thing that didnt work quite right was that the free wi-fi would not connect in my room but i was able to use my laptop with no problem in the lobby. my room was on the -th floor so rooms at lower levels might have had success with the wi-fi. there were bus stops - blocks away in - different directions so public transportation was accessible though there was no charge for parking. the rate was excellent in a city that can be expensive to visit so i am pleased that i went ahead and booked the mystery hotel.',happy
id15326,' this trip was our second visit to the westin. we got engaged in new york in ---- and stayed in a top floor corner suite. when we booked to revisit one year later (mar --) we booked the same room type and the hotel very thoughtfully checked us into the same room. :) views were amazing staff are very helpful location - couldnt be better !! i have no criticism on this hotel ... would recommend it to anyone that wants to be in the middle of it all. we would have no hesitation in returning to this hotel in our next trip to ny.',happy
id15327,' i had taken the red-eye in from san francisco and arrived at the hotel around -am. i was tired and a wee cranky anticipating to sleep a few hours in the hotel lobby until my room was ready. but lo and behold they had a room available and were to get me in early. now as a seasoned traveler- this very rarely happens and even if hotels do have your room available they often wont get you in until --noon and understandable policy. but goodness me was i ever so pleased to be able to get some shut eye in a bed. the hotel itself was really quite stunning the staff was utterly pleasant without being fake. the door men remembered me each time the restaurant was a bit pricey but worth every penny (delicious!). my room was on the -nd floor facing a little alley but was surprisingly quiet. the room was a bit on the small side but laid out well and had everything i needed (free wifi and a desk). the spaciousness was were it counts- in the bathroom! great shower. overall very very please with the location the price and the staff. i would come back and recommend this to anyone traveling to boston.',happy
id15328,' room is wonderful! service is world class especially from the front desk',happy
id15329,' our stay at this hotel was remarkable. the staff we dealt with ms. joyce moore was outstanding and very easy going. she went out of her way when this was a busiest time of the year for them. with so many functions going on at one time fiesta and the spurs playoffs she handled our request professionally and with dignity knowing she and her staff was swamped with visitors. the rooms the hotel provided were very accommodating and we never experienced any problems.',happy
id15330,' attended an indy based company is --th anniversary celebration and stayed at the marriott where the company had a block of rooms. staff was very friendly always greeted us. our room on --th floor was a pleasant surprise...clean comfortable and a large bathroom. after checking in we wished we were staying more than overnight. tip: on weekends you can park in the government garage across the street (connects to hotel by skybridge) for $-- overnight if youre out by -am the next morning. exiting after -am is additional $-. (hotel self parking was $-- at the time) we attended a get together in champions with our group that included great finger foods and excellent wait staff. i would highly recommend this hotel!',happy
id15331,' needs help! they actually put acid in the pool before the close time and my family felt ill. they charged my credit card when i used cash the whole trip & i am still trying to find out why. it would help if they would just use some good old fashioned elbow grease on this place. i thought picking a holiday inn was the way to go but not always.',not_happy
id15332,' hotel was very clean the bellhops were very informative on chicago. they were more helpful than some of the other staff. i loved the history surrounding the hotel.',happy
id15333,' my husband and i stayed at this hotel when we went to charlotte for a concert at the verizon wireless amphitheatre. we thoroughly enjoyed our stay and will look for drury hotels in the future. all of the staff were very friendly and accomodating. also the freebies make this a real outstanding value!',happy
id15334,' stayed in a bi-level casita for a week. it was very comfortable the bed was good. the layout was good and it was quiet and felt pretty private. the property is very large. they have a good workout room which does get crowded. the location is phoenix is convenient. my complaint about the room was the decor it wasnt good. also there was very little lighting in the bathroom i had to keep the window open and have the heat lamp on to see in the shower. i was to have a full size fridge and private carport. id be willing to stay here again but there are a lot of fancier options in phoenix-scottsdale for the same price or a little more - id rather pay a little more for something awesome. i was travelling for business and didnt get a chance to try out the lazy river and the pools but they looked nice. this would be a good place to bring the family. room service was good too.',happy
id15335,' this hotel is a mediocre hotel just off union square. cheap and not terrible finish. the service is terrible though -- i waited -- minutes to check in though there was no line when i arrived! apparently the spanish speaking biker who walked in after me needed to be attended to first complete with laughs and stories about old time. and then when i checked out and needed help with a billing problem through expedia...- calls later the night manager and company still havent resolved it. infuriating! yes i can confirm to you that you checked out but i am not comfortable telling that to expedia . wha??? and finally about every -- minutes all night -- the tv would randomly turn on. finally around -am i realized it wasnt my fault and figured out how to unplug the tv. a poor night is sleep.',not_happy
id15336,' this motel was decent. a good choice as a place to sleep for a night or two not recommended for longer stays or for people intending to spend much time at the motel. construction continues right adjacent on the south side of the property. the location is decent not a great area but not bad either. i walked around the downtown and gaslamp quarter around -pm on a sunday night by myself without much concern. filippi is pizza grotto is about - blocks away on india street a fabulous place for an evening meal though not the place to go for peace and quiet it is very bustling. good prices excellent food and drink and hardy portions. back to the motel service was suprisingly good and the room was clean parking wasnt an issue as the motel wasnt that full. i could see it being an issue. free parking and contintental breakfast. pool as well but it is small and not much of an attraction. ok view from the fourth floor balcony walking around the west side of san diego bay - which is not within walking distance neither is the convention center more of a hike. easy drive to balboa park and the harbor. i was upgraded to a two bed room which is an extra $- as to be on the side opposite the construction by the manager without request before arrival. the pastries and juice-coffee for breakfast were good. there is no place other than the lobby your room - if you want to walk back to it or the parking lot to eat at. i sat on a loveseat if i recall correctly in the lobby and ate. ultimately you get what you pay for this motel though provides cleanliness and service above many others in this category. hotel is are generally overpriced in san diego i had the most trouble picking one for a night in sd than anywhere else ive stayed eventually settling on the super - bayview based on reviews and location.',not_happy
id15337,' my husband just returned from an stay at pier - and have nothing but good things to say about our experience there. this trip to b-more was for a birthday celebration. we stayed three days. the attention to detail was evident from the start. check in was effortless. the staff courteous and accommodating. our room was comfortable clean and the location was ideal for exploring the inner harbor area every thing was within walking distance. we had booked the ultimate package and had several extras ordered to make my birthday celebration extra special. the pier - did not disappoint. we were so with our stay we will definitely book there again. in fact we are returning to b-more in october for the fells point festival and will be staying at pier - is sister hotel the admiral fell inn based on our experience with pier - we expect to have a great experence there also.',happy
id15338,' the only perk of staying at this hotel is the location ... it is right on the --th street mall. the hotel is clean and has a beautiful lobby. my bed was comfortable and i felt the room was rather large (stayed in the main building). issue #- - no free wifi. for the price you pay to stay there wifi should be free. it is however $-- for -- hours of access (i wasnt even going to be in denver for a full -- hours). issue #- - again for the price you pay to stay there self-parking should be free. i understand having to pay for valet but downtown denver is a nightmare to drive in so can i get a break and have free parking for all the hassle i put up with trying to find the parking garage on my own? issue #- - i was staying for a conference being paid for by my employer. when i checked in they asked for my credit card. i said no this is being paid for on a purchase order from my employer ... you dont need my credit card . the lady said not to worry she only needed my credit card for incidentals . i gave her the only card i have which is my visa debit card. low and behold all five rooms for my party were charged to my debit card (coming right out of my bank account). i tried to call the front desk three times in the morning when the receipt was slipped under my door and they never answered. i went downstairs to the desk and the man was not rude but certainly not helpful either. im still waiting to find out what is going to happen with this ... but the guy at the front tried to blame my employer and did not take any responsibility for the mistake or even apologize for it. (hey maybe comping my parking would have been nice since it cost me $--). issue #- - loud people in the hallway. i know this isnt the hotel is fault but due to its location i think it gets a lot of partiers on the weekends and they woke me up at -:--am yelling and screaming in the hall (mind you i had just driven -- hours to get to denver and was having to drive the whole thing again the next day ... being woken up was not cool).',not_happy
id15339,' this hotel is fantastic! i was sorry we only had this room for just one night. the room was probably the biggest room ive ever had in a manhattan hotel. the location is perfect if you want to be in the middle of the nyc action as the hotel is right at the north tip of times square. if youre a theatre fan the tkts booth is literally right across the street. youre within walking distance of central park and several subway options. if youre looking for great restaurants go - block west and - blocks down to restaurant row on -- st between - and - avenues. our favourite there is le rivage. the best pizza you will find is patzeria on -- street just west of broadway. it is a tiny hole in the wall and is more of a takeout place but it has a loyal following among the theatre crowd. if there was anything to criticize it is the fact that you can still hear some street noise from our --th floor room. but considering that youre in times square it is not surprising.',happy
id15340,' i was somewhat hesitant about making a reservation here based on the safety issues mentioned in a few other reviews. i phoned first and questioned the very polite front desk person who seemed genuinely surprised by my questions. but it was the best deal and the location seemed to work for our very brief visit so we booked. in hindsight my only complaint would be the busy intersection where it is located but that is not the hotel is fault and we walked across the street only twice. there are pedestrian lights just be careful and dont dawdle! the hotel was great for the two nights we stayed. clean polite staff quiet free shuttle that rocked as far as we were concerned (lucky to ride with another couple who did the dc-in-a-day like we were and turned us on to the hop-on hop-off tour buses from union station which the hotel shuttle got us to and from). we had no safety issues whatsoever; our car was fine in the parking lot and i saw cabs coming to and leaving from the hotel. most importantly if im ever lucky enough to return to dc id stay here again. no hesitation. thanks for a great time!!',happy
id15341,' this is only one word i need to describe this venue: phenomenal!!!!! everything from the entry way (foyer) to the back of the hotel even the banquet room experience was absolutely wonderful. the staff is dress attire was clean and neat. the every staff was exceptionally frendly pleasant and very very professional. hotel rooms are simply...... gorgeou and very clean. this was probably the best and the finest hotel experience i have ever had. this hotel was used for our family reuion and our family had only good reviews about this venue. very beautiful and impressive place to stay.',happy
id15342,' im a pretty positive person and not too high-maintenance or picky. this is the first negative review ive ever posted here but this hotel in phoenix was heinous awful and horrendous. im seriously going to write a letter of complaint to the corporate office. -when we first went into the room the a-c was off. it was about midnight at least ---+ inside the room and all we wanted to do was sleep. miserable!! -the heavy marble facade on the front of the bathroom vanity had come unglued and was hanging by a thread of caulk. i had to yank it down and put it on the floor so that it wouldnt fall off on our feet while we standing in front of the sink. -we stayed there three nights and not once did housekeeping clean our room! we ran out of towels ran out of toilet paper (!!!) and the two tiny trash bins were overflowing. this was after we both called and went in person to the front desk to complain. -we had to get our room cards re-programmed every single day. every day. -after spending the night the next day we drove down the street and realized there was a prison a couple of blocks away. the only good thing about that place was that it was cheap and close to the airport.',not_happy
id15343,' we had a family event to attend and chose this hotel for its proxmity to family and because we have stayed there before. this time however we used marriott points for the two night stay. we were given a room on the top floor with a lovely view. this hotel is really lovely and well maintained. the entire property is meticulous and the decor is first rate. the king bed room was beautiful and all furnishings were stylish new looking clean and comfortable. they use aveda products in the bathroom which are really nice. while we did not eat there this time on earlier occasions the food was wonderful. on check-in there were complimentary chocolate covered strawberries and champagne for guests! there is a gorgeous courtyard in the back that features fire pits and comfortable seating. overall we have stayed at many marriott properties and this is really one of the best. if you are in charlotte this is the place to stay and the rates are good as well.',happy
id15344,' let me start by saying that for business and pleasure ive been to over ---- hotels including about -- in nyc. the premier hotel has the worst service. the front desk receptionist called ramona yelled at me and my business partner when we tried to check in and explain to her that our booking included a late check out. her reply was: i dont know what our website says i didnt write it . she did not make any efforts to accommodate us and it took her -- minutes to check us in and we were the only folks there. after being yelled at we went to our rooms. the sofa in my room was stained with all sorts of juices and stains - simply discussing. the room was furnished with an ikea style bed that looked like it will fall apart. the only good thing about this hotel is its location. do yourself a favor and go to one of the neighboring hotels like the hilton times square westin crowne plaza or the intercontinental hotel. there you will get the same location but also much better rooms service and bang for your buck. even if these hotels end up costing you $--- more - trust me it is worth it. simply avoid the premier dump with ramona. regards your guardian angel',not_happy
id15345,' stayed here for business. the hotel is fine. the location is in chinatown so not necessarily a great neighbourhood but alright. it is close to the subway which is good. the rooms are a bit small but was clean and has what you need. the subway runs under the building so i would hear and feel it every once and a while but didnt bug me too much. my room was $--- which was a bit pricey for what i got. room had free wirelesss which was useful. staff were friendly and helped book me a taxi back to the airport. all in all it is an okay hotel but expensive for what it is.',not_happy
id15346,' hotel nikko has a fabulous location and the pictures on the web of the lobby and public areas are quite nice but beware of the standard rooms! this is not a zen experience by any means. the carpets are stained the furniture was chipped the bed linens atrocious and the counters in the bathrooms filled with soap rings and evidence of one too many travelers. (also no cd player as advertised). when i complained of the state of the room and the fact that there was a hair in the bed when i pulled back the linens they refused to move me to a different class of room without an additional charge of $--. they sent the head of housekeeping to the room who finally agreed with me and the front desk placed me on one of the nikko floors (the top two floors of the hotel). the room was spacious and quiet and the furnishings and color scheme are quite nice. bathrooms are - separate rooms: a toilet room a bathtub and shower room each with a door and an open double sink area. for the money stay on the nikko floors. if you are expecting luxury and comfort however stay somewhere else. sf has way too many nice hotels in this area to pay this kind of money.',not_happy
id15347,' had a fine room on --th floor in good condition. ate out breakfast and dinner went to geary theatere play and two museums. came in and out by bart parked for free in daly city bart station. big hotel lot is of young folks but had a perfect stay in every way. senior discount helped. stan--los altos ca',happy
id15348,' we chose this hotel because of it being a part of american express luxury collection which offer some nice perks like free breakfast and room upgrades if available. we stayed here for one week over christmas break. the hotel is very nice big and grand. front desk check in concierge (-) and valet parking employees were all nice and professional. we arrived early and they did not have any room upgrades available. when we checked in at check-in time we took the elevator up to our floor and entered our room. the room was very nice but as soon as i went into the bathroom it was not clean in some areas. it looked like it was at first glance but not really. i let it go and thought with the holidays and all maybe the maid felt rushed that day. i wish i could say everything was great but literally everyday there would be something. for instance after the first night when everything seemed so nice little chocolates on our pillows etc. the next night we got back from a long day and arrived back about -:--pm the maid forgot to leave towels literally none. no big deal i called the front desk and someone brought some up. the next day they forgot to leave soap and shampoo. the next night we return and there is no toilet paper. everyday there was something. another night there were no facecloths. there was no consistency. i finally spoke to housekeeping and the woman apologized it sounded like she felt very bad and said they had been busy and promised the next day everything would be great. that next day we left at - am and drove up to universal studios for the day when we arrived back about - that night. the maid had not made up our room yet. i thought for sure it would have been done and done extra nice. so much for the head of housekeeping letting her staff know. oh well in two days we were leaving and i just let it be. the neighborhood is ok you can walk to the harbor but it is a little bit of a hike. the beds were comfortable and the room had a nice walk in shower (no baths in the hotel if you are a bath person) and breakfast was good. they had great complimentary coffee in the restaurants foyer for guests up until -:-- am that was a nice touch. i think for the price it was a very good value but it didnt knock my socks off. if housekeeping had their act together i would have given it a better rating.',not_happy
id15349,' my boyfriend and i live in vancouver bc and drove down to seattle this past weekend staying one night at mayflower park hotel. we thoroughly enjoyed our stay! it was a fantastic experience. aside from the great location in downtown seattle and our clean room the staff was extremely friendly and helpful. every single person went above and beyond anticipating and attending to our every need. i would definitely recommend this hotel over and over again. we have already raved to our friends about their service. we really felt your exceptional service made all the difference on our little weekend getaway.',happy
id15350,' we booked a package on the hotel is website that was supposed to include a room upgrade late checkout bottle of wine and cupcake. we received absolutely none of these things. the room itself was clean and comfortable. there was a lot of street noise so if youre a light sleeper you do not want a room that faces lexington.',happy
id15351,' we (h w -- -- and -- yo) spent wed and thur of thanksgiving here. walking distance from penn station. thus walking distance to times square area as well as flatiron and south. the lobby was bustling with people sitting in comfortable chairs having drinks on the web listening to music. very lively. the rooms we were in two lofts were oversized. each had a king dinning room table and a couch. they even had a turntable with records that you could listen to. the tv was about a -- inch lcd. the bed was low to the ground but i slept like a baby on it. the bathroom was oversized a tub that you could take a hot bath in the shower was great with very very good waterpressure and full bottles of shampoo and bath wash. in the room was a smeg frig full of reasonbly price water beer and snacks. the one thing the room could use was more light and more outlets. sometimes tough to read and also didnt have anywhere near the bed to plug in our smart phones. the wireless worked well throught out the room. the shutter and blinds kept the room private and dark at night this is not your typical cookie cutter hotel. the hotel is rather ecletic with both its attitude and its decor. overall my family had a great time loved it the staff was always helpful and willing to accomodate us in any way. would recommend for a famly that wants to stay near midtown and not amougst the timesquare hustle yet able to walk there. ps the views of the empire state builiding lit up at night was tremendous from our windows.',happy
id15352,' we stayed - nights in this hotel. i had originally wanted to stay in the marriott times square attracted by its infamous top floor restaurant but was persuaded by my husband to stay here because of the spacious rooms and kitchenette facilities. i am so glad we did! the location is excellent- just a -- minute walk to the hustle and bustle of times square the shops on -th avenue and a -- min walk to central park. we definitely made the better choice. our rooms on the --th floor had great views of the empire state building amongst other landmarks and being so high meant that there was no street noise. the elevators seemed speedy enough during our stay. the rooms were clean and beds comfortable with clean towels aplenty. the bathroom was spotless.the only problem we encountered was that it took - calls to housekeeping for bed linen for our daughter is sofa bed on which she enjoyed a restful sleep. breakfast was a buffet style. we generally ate around - am and found it okay and not too crowded. fairly well stocked though not much choice for a cooked breakfast.there were certainly no hygiene issues that we noticed. believe me if id noticed children poking fingers in food i would not have eaten there again!! the staff were friendly especially the isecurity staff who were always to chat and maureen the concierge was very knowledgeable with recommendations of which sights to visit and when. i would definitely stay there again.',happy
id15353,' one of the most elegant hotel swimming pools i know. great for lap swimmers. good sauna and facilities as well.',happy
id15354,' great location on broadway and --th. st. a charming neighborhood with good shopping and great transportation to explore the city. the hotel is going through renovation and this year [and also last year] i have got a renovated room. it has only - floors small lobby great staff at front desk!!!',happy
id15355,' while the rooms were very comfy and rather elegantly european the entrance is non-welcoming and the lounge area is way outdated. looks like something froom the groovy -- is. lighting is also extremely bright. dont think of enjoying a nightcap in a romantic or relaxing setting - this place was brighter than necessary.',happy
id15356,' return visit to the area and stayed here again due to great experience last time. not disappointed. friendly helpful staff greet you every morning every meal on return to the hotel. good breakfast and evening reception. convenient to shopping and restaurants. next door to phil college of osteopathic medicine perfect location if visiting pcom. nice one bedroom suite with views in three directions. full size refrigerator. clean and well maintained. a very positive change has been made to the parking arrangements or i did not know about it last time. you now get your ticket stamped at the front desk and you only get charged once a day for parking instead of with each exit on my previous stay. only $- so this is a nice welcome change. internet still requires cable in the room but it works fine unless you only have an ipad. still a great place and one i will use again.',happy
id15357,' we stayed in a suite and found it spacious enough for four adults. granted we did not spend much time in the room but with a location in the middle of everything in downtown chicago we had many other ways to occupy our time. the decor in our room was updated and very trendy. the breakfast was better than expected for a continental but i would suggest getting there early as the dinning space can get crowded especially toward the end of breakfast. the staff of the hotel was excellent and provided wonderful service.',happy
id15358,' * from check in to check out you could not ask for anything better!!! * loved the worry dolls on our bed every night with the awesome turn town service! * private balcony over looked the famous river walk. it was so nice to relax and people watch. * the staff at any omni hotel is always exceptional and this location is no different. * cant wait to go back!',happy
id15359,' this is a clean serviceable budget hotel (more like a hostel) in an ideal location close to everything. just make sure you inspect your room before you let them swipe your credit card because it is prepaid and they have a no-refund policy. i paid for three nights before discovering that the window in my room didnt lock. it didnt even close all the way. this would have been only a minor annoyance but the hotel specifically advises guests to lock their windows when theyre not in the room. it sounds like there has been some property theft in the past. when i told the guy at the front desk that my window didnt lock properly he kind of shrugged apologized and said i should talk to the manager in the morning about switching rooms. at no point did any staff bother to inspect the window and see what could be done. i ended up borrowing a screwdriver and fixing the lock myself.',not_happy
id15360,' arrived very late in the pm and was suppose to have a room reserved from a business block. they had no such block but were very accomodating in getting me a room. i found out later that they had lost our block of rooms request plus i did not get the corporate rate agreed upon from the block. but that shouldnt reflect on the hotel itself as that is probably all arranged through someone else. as i mentioned before the staff was very helpful and a plus. i received a room on the -th floor which i guess was suppose to be something special. the furniture (especially the living room) was really old. the refrigerator looked ancient and was very loud. although it was a larger fridge then youd find in some other suites hotels. the bed and bedding however were very comfortable. the nightly welcome home reception was not that great. keg beer and cheap wine plus the food didnt look very appetizing. although i did have a salad. the morning breakfast was better (although i love breakfast food) with scrambled eggs sausage links oatmeal plus cold cereal pastries and fruit. parking is limited so i ended up paying $-- to park in the garage each night. the location depending on what you want to do can be a plus or minus. there is a little grocery store next door if you want to stock the fridge and buckley is pub is just up the hill. but for sightseeing or business you will definately need a car. i spent $----night (not including taxes or parking). i would probably recommend it at $----$--- otherwise spend the extra $-- and go to an embassy suites.',not_happy
id15361,' the embassy suites was very nice. the front of the living room was a little odd in that it had windows overlooking the hallway - but they closed off with heavy drapes. the room was clean and there were no problems with any of the amenities. the bed was comfortable. really enjoyed the made-to-order breakfast. the only complaint was the ice machine was about as far from us as you can get. they need more machines. the area was not bad for a commercial area and had lots of restaurants and grocery shopping. would stay again.',happy
id15362,' our room was clean but i was very disappointed in the overall package. the location is not as centrally located as you would think. it is at the south end of grant park. this is perfect for those that are wanting to visit the museum campus art museum etc. if you are wanting to see navy pier the mag mile or gold coast area look elsewhere. they do have a free shuttle that will take you to select attractions however it only runs -x an hour and only seats -- people. totally not worth fighting over a seat. most hotels in the downtown area will hold your luggage before and after checkout for free. this hotel charges you per bag. the a-c in the room was not noticeable there was only warm-cold. it was -- each day we stayed and unfortunately the hallway was cooler than our room. the bathroom sink was very small the shower did not drain particularly well and the faucets were super noisy. as i mentioned the room was clean and the staff was friendly enough but we wont be staying here again.',not_happy
id15363,' this is a newer hotel but the rooms do not seem to be hampton standard not comfortable just a lower qualty feel to them. the staff is efficient but that is it not friendly or willing to do anything extra. the breakfast is the worst i have seen at a hampton in many years. i did have a car but another couple did not and asked about a shuttle there is none. a fews years ago i got stuck in a ramada across the street terrible place but even they had a shuttle!! the only good thing for me is it is close to a highway and most of my appointments.',not_happy
id15364,' our family required a suite for a couple of days while visiting san diego and the island palms exceeded our expectations. the staff was able to put us in adjacent suites that were both of great proportions with unobstructed views of both the san diego bay and the properties beautiful marina. we ended up staying two nights and enjoyed an exellent dinner at their restaurant. we ended up going out on the town for some sites and the shuttle service arranged to help us out. to top off the fun day we were even able to take a dip in the pool during the evening. altogether it was enjoyable and relaxing while fitting into our budget. i would certainly visit again. jeff- s.f. (bay area)',happy
id15365,' i was pleasantly surprised. this was a good motel for the price. i was skeptical that i could get a reasonably priced room that was good. the front desk staff was nice and friendly.',happy
id15366,' i chose this hotel after i had discovered upon arrival that the hotel where i had initial booking was shut down for repairs. so i just went to this one located across the street. the overall stay was good breakfast - good but room had stains on the floor and there was some odor in the room.',happy
id15367,' this was an excellent location for anyone visiting a student at boston u. or boston college and much less expensive than the downtown hotels. the location is also a two-minute walk to the t (train) that goes into downtown boston. the ride took perhaps -- or -- minutes tops and the trains run frequently. this is important because parking is all but impossible in boston. the room while definitely not luxurious was clean comfortable and quiet. the hotel offers a free breakfast and overall for the money we were more than satisfied.',happy
id15368,' the hotel is very pleasant the staff is extremely gracious but overall the hotel is not that impressive. there is no spa however they do provide extremely expensive treatments. the workout center is nice & it overlooks the harbor. i was suprised by the quality and the selection of the room service menu...it didnt not seem as though they had a full menu and the food quality of a few of the items was poor.',not_happy
id15369,' we had to stay at this hotel because we were invited to a family wedding and all our immediate family members were staying here. the entrance is right under the elevated train and the immediate feeling is one of chaos. that feeling continues into the lobby where there were hoards of people milling around and waiting to check in. the lobby is grand and beautiful though with a ceiling that one can stare at and admire for hours. our room was on the executive level which needed a special key for the elevator which meant that every time we had guests who were not on that floor we had to accompany them. also if we wanted to visit guests not in that area we had to descend to the lobby and take a different elevator to reach their floor. we had dinner in the private dining room and the service was fantastic as was the food. our room had a huge living room and dining area that was separate from the bedroom. there were also two full baths which my husband and i really appreciated since they were each very tiny. it is a grand old hotel and the decor matches that. the location is wonderful. it is only a short walk to the art institute and the shoreline with all it is beautiful walkways and parks.',not_happy
id15370,' just came back from a conference there stayed - nights. im an spg gold member so i assume i even got the upgrades that go with it. we had - room in - separate towers. both rooms are old and dirty bathroom had foul smell and extremely outdated. peeling wall paper. not even a fan in the restroom to clear the air... vents were just dusty and dirty. carpets old and not properly vacumed. (look under the door in the corner) no safe or mini bar. called the reception to find out where is the safe since i have some valuables i didnt want around they said bring it down here we will keep things for you... what is this ----??? no food after midnight keep saying call room service but every night i was told they are closed or too busy. bar was so so staff was fake and not really there to help. only good things were the location and the bed. for $--- + $-- parking per night i will not return. ever!',not_happy
id15371,' ive stayed here many times. on a number of occations it is just for one night before an early departure the next day. nevertheless they always take good care of me. and the hotel is very convenient to the airport!',happy
id15372,' stayed here to celebrate our anniversary in january. alex the doorman was a great help and very courteous. s-class mercedes is the hotel car available to transport guests to area restaurants-stores. the room was spacious and clean with an extraordinary bathroom; separate tub and glass-enclosed shower. top-notch bath products and plenty of towels. check-in was easy and made us feel welcome. we ordered room service for dessert that evening and they delivered in half the time estimated. had breakfast in the restaurant the next morning; excellent selection for about $---person. good buffet with lots of choices all fresh and gourmet-quality. good location in the middle of cherry creek north a neighborhood full of interesting shops restaurants spas and the most prestigious shopping mall in denver. we hope to return soon.',happy
id15373,' my colleague booked this hotel so i blame him for being impressed by their website. only the lobby area is truly tasteful - the bar area is smart but when you get in the lift you leave all that behind. the room was a close fit for the tiny wardrobe and compact bathroom. the decor was a bit like a student room in a halls of residence with bright red thrown in to save it from total lack of style. the.bath had damaged enamel stained grout and the shower head was not fixed in to the tiles properly. there was a stain on the ceiling above my bed and i just wanted to get out. put more money in to your hotel rather than stay here.',not_happy
id15374,' using a discount program shouldnt have to mean the worst room. i dont think the hotel was all booked but we were given a room on the first floor across the -- hour-open fitness room (i.e. noisy). the hotel itself is a little old but the room is ok and clean with good furniture and amenities. the heater however wasnt working at all and we froze during the night. we had to place a bathing towel underneath the door to keep cold air from coming in. when i told that to the front desk staff in the morning no apology nothing. the room shouldnt have been made available to begin with. this is the first hotel for me to pay $ to use business center. no public space free wireless internet either. the parking lot was full for a party at night and we had to park our car right next to a dumpster. it may be ok for business customers who pay full price. for discount program travelers beware.',not_happy
id15375,' i was traveling for business and a friend encouraged me to stay at hotel sierra. it was more or less brand new at the time. on previous trips i have stayed at the ritz-carlton westin omni hilton - a smattering of hotels. it was great! i had a very spacious king room very nice sitting area kitchen and a very nice bathroom. i had drinks at the bar and service and selection was fantastic. great location too - across the street from the epicenter. surely i will say here again.',happy
id15376,' i work every so often at lapd and so the kyoto is perfectly located within one block making it the best option for me. ive stayed there one or two weeks a year every year since maybe ---- since it was the new otani (old name). my take is that the price is very reasonable for downtown (generally @$----night). this is very important- they have rooms which have been renovated with black wood furniture and new bedding (very comfortable) with large sharp lcd tvs but you need to ask for it specifically. the front desk told me they dont charge more it is just based on availability and upon request. ive had one every time. the only issue i have with these rooms is the bathroom- yes they are pretty small but more annoying to me is the vanity-sink. im tall so any hotels with older lower sinks are annoyance when shaving and such. newer hotels generally have counter height sinks which are much nicer. but that is my only issue with the room. room service is terrific it is a bit overpriced (only because of the service charge) but is tasty and i dont think it is ever taken more than ----- mins from order to delivery. staff is very friendly. they have -- hour maintenance staff and they were able to quickly accommodate my request to make my room is ac very cold despite it being cold outside and -am at the time. another important tidbit is that there is a free shuttle which will take you (and come get you) most places downtown. ive been taking cabs everywhere and never even knew that til this trip. ramon at the bell desk clued me in on it and was awesome even took me to an atm for my bank to save me bank fees at just any atm. lastly they are probably being bought by doubletree soon which is all the better since i am a hilton diamond member and earning points would make this hotel all the better. if you have business in that area then i would highly recommend the kyoto.',happy
id15377,' this hotel gets the a+ award for cleanliness interesting art-decor great use of space and friendly and sincerely caring staff. i have been staying at this hotel since i moved to boston from ny several years ago. whether for a quick business trip or a fun getaway weekend in the city my first choice is always affinia --. you cant beat the location for going uptown downtown or crosstown for theatre. when theyve been sold out i have tried others like the hilton and a few boutique hotels. none measure up. it is hard to find this type of service wonderful space and great attention to security in a ny hotel. there always seem to be trade offs but not here! i highly recommend you give it a try on your next trip into the city.',happy
id15378,' they dont clean the bedroom. they dont put toilet paper and dont change the towels. you have to ask for them. but the price and the location are fantastic. i will repeat. it is a old hotel at heart of times square which it is being renovated.',not_happy
id15379,' awesome hotel in a great location. the suites were very nice and large. check-in was quick and painless. the top floor pool could be larger and treated more often with chlorine. the beds are just average but very comfy pillows and down comforter. toiletries are top of the line and stocked daily. our bartender was nice but seemed very overwhelmed. our food came out hot and delicious with excellant tasting drinks. right on the riverwalk- you can have your drinks inside or out always a seat. check-out was fast and painless as well. valet service is also very quick and polite. the employees were always friendly and willing to help. the spa is small but make sure your charges are correct before your card is charged. we will definitley be back to this hotel.',happy
id15380,' i love this hotel and staff. the staff worked to get us an early check-in and they did it with a smile. the hotel is spotless all employees we met were friendly and helpful location cant be beat. usual breakfast hot and cold with excellent coffee or they offer breakfast bags to go if youre in a hurry. would definitely return if in the area.',happy
id15381,' my wife and i have stayed at the adolphus several times and it is a great hotel in downtown big d. rooms are big and very clean staff is courteous and helpful. the french room is without equal in dining pleasure. food is unequaled waitstaff is highly trained and knowlegeable. wine list is extensive. when we are in dallas going to the adolphus and the french room is a must.',happy
id15382,' a nice cosy hotel. walking distance to city center. the beds are big and great! the bathrooms however are a bit small.',happy
id15383,' our ladies troup have become a regular visitor at casablanca. we simply love the hotel it is location. everything is very clean and the staff friendly and helpful. great location! we will be back for the next trip to ny city',happy
id15384,' for its price category the commonwealth was an extremely comfortable stay. the staff was attententive and friendly assisting us with directions maps and restaurant reservations. the location of the hotel in kenmore square put us walking distance to boston university (where my daughter had orientation) and still close enough to the city is action. i would definitely stay there again.',happy
id15385,' i was traveling on a budget and i had a good deal for a two–day stay. the front desk was unhelpful and definitely not friendly at all. i asked for directions and for some restaurant suggestions and the answers were sorry i dont have dinner out very often so i cant recommend any restaurant in the area . i asked to borrow a staple for - minutes but i could only use it in the lobby. at early morning or late night the lobby access is closed and if you need something you have to walk out from the hotel using the parking lot access and re-enter the lobby from the front (waste of time and also potentially dangerous at night). i booked a room with an extra-bed the extra bed was not there at our arrival. the room was extra-hot and we had to keep the old and loud a-c unit constantly on. in sum i dont complain too much for the price but i wont suggest this stay to anyone with decent expectation in terms of customer service and politeness.',not_happy
id15386,' sadly this hotel is quite nice however i stayed in room --- and was infected with huge bed bugs! i woke up one morning to see a full size bed bug. . . i traveled back home to texas and now im covered in bites and my home appears to be infected :(',not_happy
id15387,' everyone was very helpful and i cant believe how incredibly friendly everyone was! the maintenance guy went out of his way to hold the door for us and also offered to carry our laundry baskets over to the laundry room. the housekeeping staff did a very nice job and all were very quick with a huge smile. the front desk staff were helpful with all directions and information we asked about and even let us borrow some pool chairs so we could use them at the drive-in! this was a very enjoyable stay and we will definately be back!',happy
id15388,' being very familiar with nyc and traveling there often; the beacon is a very good choice for a short or extended stay. the location is excellent on the upper westside close enough to midtown for tourists-business but far enough away to enjoy a neighborhood feel. endless choices for restaurants between columbus broadway and amsterdam; good shopping choices close to central park and all the excellent museums-lincoln center-greenmarkets-columbus circle etc. transporation is close with ----- lines within two short blocks and a & c two long blocks away. area is very safe. starbucks right next door local diners for decent breakfast crumbs cupcakes within a block fairway across the street to stock up if you are the room cooking type - what more do you need? the hotel itself provides kitchenettes with every room configuration from doubles to king to suites. nice to have the good size refer counter room and warming up your take out possibilities. includes all appliances dishes silverware etc. we had a king room it was spacious enough for two bed was comfortable good dresser space large closet (no safe). bathrooms were exceptionally clean marble updated (maybe a bit small for some in the king room - but just fine really - unless you have a need to spread out). we were pretty close to the elevator but room was still very quiet - room to room noise was minimal. very good choice for many reasons - location cleanliness comfort. makes paying nyc prices more comfortable too. staff was nice very helpful and pleasant. taxi is abounded at the front door (if you must).',happy
id15389,' i stayed at the grand hyatt san antonio for a business trip was ok but not wowed about the stay. the service at the grand hyatt was very friendly the room was clean but furnature needs updating have direct tv but hardly no big selection of channels but i was working anyway. i did get a special hotel rate but charging for internet is a bit much and dont use valet parking way too expensive i walked about - blocks past the rivercenter mall and parked for - bucks. it was a bit nerve racking but saved money. i did use the coffee shop a few times for coffee but did not eat at the hotel. i was in san an a few years ago with family and did not get to do any sightseeing so i was able to get it in this time so the location to everything was great i dont think i would stay here again.',not_happy
id15390,' lovely location very nice (if small) rooms. complementary breakfast was excellent. only issue was noise coming from adjoining room. the other guests werent shouting but the noise travelled through the door. would have been nice to be warned particularly as was staying for a conference and having to be up early.',happy
id15391,' felt like i was going to my own condo. i wish i brought more food so i could have stayed and cooked my dinner instead of going out. really love the concept and enjoyed our stay very much.',happy
id15392,' this suite is a great place to stay because everything is set right just like home away from home. the breakfast is excellent with varieties of choices to eat also they serve you dinner three days of the week. the suites are very spacious and planned for either bussiness individuals or even students and also good as home. i honestly believe that anyone will enjoy their stay even as a family you just have to try it and im sure youll be amazed and very to have chosen sonesta of new jersey as my family and l have done so many times. the onowus.',happy
id15393,' weve stayed at the radisson lexington twice. the first time a year ago spoiled us; we were upgraded (without prompting) to a business-class room on a higher floor which was roomy and had his-and-hers bathrooms. (sheer luxury!) this second time on arrival the woman checking us in (not at the reception desk but at a smaller desk over to the right) examined our reservations and almost sneered in saying that we had clearly used a cut-rate internet booking service which entilted us to the cheapest rooms in the house. we were also informed that since we were clocking in at noon and no rooms were available we would have to check our bags for $- a bag while waiting for our room. what we finally got was a small fourth floor room (with at least the twin beds that we had requested) that had a grand vista of air conditioning shafts and brick walls about five yards away. well as others have pointed out if you do not spend that much time in the room it is enough to have a centrally located place to shower sleep and store your stuff. the location is very good with grand central station five short blocks down lexington ave and the --st st stop of the no. - subway line (lines - and - do not stop here) just three blocks away. times square is a ten minute is stroll to the west. also with the exception of the woman at check-in the other staff (in particular the concierge and the cleaning staff) were very helpful and accommodating.',happy
id15394,' damaris (at the front desk) was wonderful as were other staff at the front desk - this hotel is definitely worth a repeat visit.',happy
id15395,' this hotel was very elegant and quiet. the service was very courteous and friendly. the room i stayed in was very clean and nice. the carpet in the room was so soft on my feet...which surprisingly was a key feature for me with all the walking i had done. the view from a double bed room was not so great. my view was of the court yard. i would of preferred a view of baltimore is harbor. there were not alot of food choices. one resturaunt was brightons and it was very good. we had an excellent breakfast there but i chose to eat lunch and dinner on the harbor. there are more choices on the harbor. the location to the harbor is right across the street it was not far to walk at all. great experience otherwise.',happy
id15396,' my wife and i had stayed here before and had a really great time we could not remember the location we came back to indianapolis and were going to check in to the days inn when we went there the place was dirty and smelled realy bad we passed the la quinta and stayed there a second time a really great place to stay with friendly staff and a great indoor swimming pool this place is a great stop no matter where you are going',happy
id15397,' this was a good value for the money. it was a rocky start however. when i was checked in i found a cockroach in my room. i called the front desk and the manager moved me to another room that was completely fine and clean. he even had my room comped for the incident. the bathroom in my new room was clean and the place overall was comfortable. the hotel staff overall was very courteous and helpful and i had a pleasent weekend stay going all around town. i even walked to -th ave and saw all of the beautiful shops lit up!',not_happy
id15398,' we stay at a lot of hotels and this room has to be one of the noisiest ever. you can hear every foot step of the room upstairs. there was a --- inch gap under the door(room ---) and a --- inch gap on the handle side of the door. so not only does more noise come through but a very cold breeze because they leave the building door open all night long. needless to say i didnt get much sleep. the bed is ok workout room is good and the breakfast had plenty of choices. however we wouldnt return again.',not_happy
id15399,' we stayed at the eldon for two nights. the location is perfect just two blocks from the convention ctr - mt. vernon metro station on the green and yellow lines. arriving from reagan airport was a short ride probably less than -- minutes and about -- minutes after landing we were already in our room. the white house is within walking distance (ca. -- minutes along new york avenue). as others have said the area around the hotel is undergoing major restoration work and a new marriott hotel is being built in front of the hotel causing some noise which wasnt an issue for us (we could sleep without any problem until at least --- am). the area is also quite empty at night but we felt safe at any time even when coming back by metro late. the check-in clerk was absolutely wonderful and while checking us in he entertained us with some jokes and funny stories. he has been a wonderful source of information during our stay. given that we booked through hotwire we were given a lower level room (#---). it was no problem to us and there was enough light (two big windows in bedroom and living room) but i can imagine that it may not be so funny if you had paid full price. the suite was impressive for size and amenities including a large bathroom a big kitchen with a table for up to six persons a nice living room with sofa and flat tv and a separate bedroom with comfortable beds. summing up we found the eldon suites a very nice hotel in a nice location with great prices for dc and would go back any time. just keep in mind that it is not a classical hotel with restaurant large lobby area etc but a very functional suite complex.',happy
id15400,' the affinia is more like serviced apartments rather than a hotel your rooms are nice clean and tidy but you have a small lounge with kitchen area (fridge hob sink microwave etc). you can still order room service and such should you want it. the staff were friendly and helpful the hotel is a bit dated but still very clean. you could hear the traffic at night but it was rather distant. we were central so walking to times square theatres night life etc were close by. the hotel is across the road from madison square gardens - i would recommend you watch a match of sorts there. i would recommend a visit to the statue of liberty times square top of rockafella centre.',not_happy
id15401,' i have stayed once at this doubletree but i am a hilton hhonors diamond member & have stayed at many doubletree-hilton properties. this would be average property & i will stay again on a future trip to dallas. the executive floor room was nice clean & what you would expect (free up-grade due to my diamond status). the room faced the freeway but i heard nothing (good sound proofing). the rate included full american breakfast but next time i will pass on this. the food was cold & not very good. i never tried the restaurant at night or for lunch (too many good restaurants locally). the hotel staff at check-in was excellent & no problems in my long weekend stay.',happy
id15402,' i was looking for a funky and chill place to stay at the start of my ---day california vacation. this charming hotel was suggested to me by some california-based friends. thank goodness. here are some of the reasons why im pleased with this option. location: im a new yorker so walking is my unofficial middle name. as i walked around san francisco i was grateful for the hotel is central location to everywhere i wanted to visit: chinatown fisherman is wharf financial district mission lombard street ferry area restaurant options etc. also easy to-fro airport. vibe: the low-key artistic vibe in the lobby was just my speed. my room was spacious the bed comfy the art just my speed. the tv station options were minimal however i wasnt on vacation to spend time with a remote control. price: a little high but worth it. what else (some things i didnt like)? the radiator was inconsistent and the bathroom was tight. the tiny bathroom sink reminded me of tiny bar bathroom sinks in nyc. thankfully the tub was full-sized and the bathroom had a window. the toiletries were perfectly fine. if however you have darker skin know that the soap leaves a film on your skin. (you might want to bring your own soap gel and-or body lotion.) breakfast was ho hum. that said i appreciated the option to choose from what the hotel offers versus no choce at all.',happy
id15403,' the main reason for choosing to stay here is going to be for the value. it is great value but if thats why you booked dont expect much else. the rooms are basic although they have a microwave and decent sized fridge. the beds are slightly on the firm side and do creak a bit once you get on them. in terms of cleanliness the room we had was on the acceptable side...but a lot of people may not agree and im sure other rooms may not be as clean. paintwork could do with some attention and the faucet on the bathroom sink was loose altbough still worked. this is a motel so expect a lot of noise from the main road just outside regardless of what room you have. however please also expect a lot of noise from all sides too. if you are on a ground floor room you will hear heavy thuds from rooms above. you can also hear the shower unit and running water from rooms opposite and we were woken up twice by someone turning a shower on at night causing a high pitched sound almost like an alarm (due to the water pressure). if you happen to be lucky and have no neighbours to your left right or above you..then your only noise enemy wilk be the air conditioning unit in your room...however this is your worst enemy as although very effective it is very noisy. imagine a running revving car in your room at night. unfortunately in the la heat you will need this. breakfast at the tiny hotel reception is not great either. there is nowhere to sit and so its more of a drive thru serving pastries in two flavours and orange juice-coffee. the area is not great although we didnt experience any problems however around most of la you will come across intimidating people and undesirables. you are about a --min drive to the walk of fame or three stops on the metro (but --min walk to station) there is free parking in the forecourt and you can park your car infront of your room (so cab others so again expect vehicle noise) if noise is not an issue and you want to save money then stay here. however if you are a family with children then or looking for a nicer more comfortable experience..then id suggest spending a bit more and staying somewhere else. staff are friendly although not often visible. in short this is a motel and not a hotel and if you do stay here keep your expectations low.',not_happy
id15404,' i booked in here because i was taking a train out of north station the next day. the hotel is a short walk away. the location is also reasonably central to say quincy market or the union oyster house. like kimpton hotels often are the decor was trendy but the room was tiny. and i was across from a building whose lights shone bright all night making me wish i had brought curtain clips though the curtains *mostly* shut out the light. the bed itself was quite comfortable but the duvet-style bedding made it very uncomfortable to sleep in -- woke up drenched in perspiration. the manager told me i could have asked for a blanket instead of a duvet so ill pass that info along. after all it is also almost next door to the boston garden making the location ideal for those seeing a sporting event or other performance there.',not_happy
id15405,' we purchased two rooms at the hilton as we were planning on attending the taste of chicago with some friends. we had a late start leaving milwaukee and did not arrive at the hotel until around --:--pm. according to the information that we were given from priceline we were guaranteed a late check-in. when we arrived there was some big event being held at the hotel and it took quite a bit of time for us to get to the check-in counter. once we were finally helped (about a half hour later) we were told that there were no rooms available even though we had reservations and had paid in advance. we asked for a manager and he told us that priceline customers are not priority and had we arrived sooner we may have gotten a room. ive used priceline many times before at various hotels and not once have i ever been told that i wasnt a priority because i received a discount! we were absolutely floored. the manager later retracted his statement and said that there were rooms available but we would have to wait about an hour for them to be cleaned. that would have been around midnight. my fiance went back and forth with him about how much of an inconvenience this was and he eventually sent us to the embassy suites downtown instead. he also assured us that we would be receiving a letter in the mail to come back to stay with them for free which we have gotten but im not so sure that id be willing to go back there even if it is for free. at least some of you got to actually see the rooms....we never even got that far.',not_happy
id15406,' we stayed here - nights aug.-----. hotel was very clean large suite room with couch . breakfast was good. afternoon meal --- was good (m-th.only). bit out of way from metro system. walk was about - blocks to metro. parking was bit expensive at $--.-- with tax. hotel was bit hard to find with turnarounds in dc. all in all great would definitely stay at homewood suites again. we had never stayed at such properties good rate $---. really enjoyed dc thou great sites to see.',happy
id15407,' i enjoyed my stay. the staff was excellent and provided top-notch service. rooms were clean and neat aswell. the price was well within my budget. an extra thanks to martin the shuttle driver who took me to get something to eat for dinner. he was also a great resource for area attractions...... sincerely stephanie watkins',happy
id15408,' i stayed here two nights in november. it is a clean hotel with good service and spacious rooms especially for new york city where hotel rooms tend to be very small. the service is excellent. for the midtown east area this is a very good place to stay due to it is convenience a little over a two block walk from grand central terminal. im not enamored with the area insofar as there is not much happening here compared to other locations around manhattan. theyve billed this as a boutique hotel and i have to say that it doesnt meet my expectations as such. it is still a very good hotel but boutique ??? it doesnt really compare in decor at least in my mind with boutique hotels such as the hudson in nyc delano in sobe etc... the beds were not the best in terms of the mattress but it wasnt all that bad either. overall would i stay here again? yes. would i recommend it to others? yes.',happy
id15409,' we needed a place to stay for a night in san antonio and found this place on the internet. it was an easy drive from the airport. check in was smooth and friendly. the rooms were a tremendous value for less than -- dollars with - queen beds and a sitting room microwave fridge and sink. we were next to the pool which was a total family affair in the best possible way. there were grills being used and a huge modern playground in the pool area as well. this would be an outstanding family trip location for value oriented travelers. well done!',happy
id15410,' nothing extraordinary about this location. staff was a bit harried at check-in although i was the only one at the desk at the time. friendly but scatter-brained. the air-conditioning didnt work...although having the settings at the coldest level possible my room only cooled from --.- to --.- after - hours...they did send up a box fan and offered to move me although changing rooms at -am was not something i desired',not_happy
id15411,' i have stayed at this marriot many times. the rooms are the largest youll find in the city and it is clean has a decent breakfast helpful concierge and overall pretty nice. this trip although we paid for an executive room the mattress was the worst i gave slept in in any marriott ever. the staff graciously installed a bed board to try to resurrect the firmness but the fact of the matter is this mattress needs replacing. the management is failure to have done so does not bode well for an otherwise usually very good hotel.',happy
id15412,' last time i was in san francisco i saw the astoria and thought it looked like a decent-enough hotel. when i was called to the city on sudden business i checked the astoria is rates and found them to be astonishingly low for the hotel is location. i also checked trip advisor and saw mixed reviews. based on what i read i wasnt sure what to expect but i decided to go ahead and stay at the astoria -- i needed a cheap place to stay. maybe it is because i didnt hold high hopes for the astoria but my stay there was a pleasant one. the hotel reminds me very much of places ive stayed in london -- small lift narrow staircases. my room which had an attached bath (i understand that some rooms do not have an ensuite another similarity to small london hotels) was rather spartan (there is a television but no clock radio) but very clean. the very large window looked onto a small patio and could be opened widely for lots of fresh air. my room was very quiet too. while i could hear people pass in the hallway now and then i did not hear guests talking in their rooms or watching television. it was peaceful. the bathroom was immaculate. in fact i am hard-pressed to remember a cleaner hotel bathroom in my more recent travels. in terms of amenities you will want to bring your own hair dryer but the hotel does provide a shower cap soap and shampoo -- very basic toiletries on par with what you might find at a red roof inn. the hotel is location is fantastic. the montgomery bart station is two blocks away. union square and shopping heaven are two blocks down and one over. chinatown is literally right outside the door. for people who want a bit more than the astoria is continental breakfast there is a starbucks right across the street another one a block down and several pubs and cafes in between. overall my experience at the astoria was great. it is clean and functional and while it might not be the ideal setting for a romantic weekend getaway or a luxurious vacation it is perfect for people who just need a convenient clean economical well-situated place to crash. i will definitely be staying there again.',happy
id15413,' this was our -nd spring break trip to the doubletree with - children and - adults in our suite. overall the hotel continues to provide a nice large room right in the heart of nyc. housekeeping seems to be breaking down slightly as the room could have been a bit cleaner (i.e. hair on the bathroom floor upon check-in). i still cannot recommend the breakfast there. the service is very very slow. they cant handle the crowds. one morning we were seated at a dirty table with the previous diner is cereal boxes and juice stains. another morning we asked the waiter for tea and he said he didnt have any at his station . we suggested he look at another waiter is station - low and behold he found tea. eat breakfast elsewhere!',happy
id15414,' if you want to stay in busy mid-town near times square ( tourist-central ) the london nyc is a good option. despite the busy area the hotel itself is calm and peaceful. rooms very large and very clean. bathroom not so large but sufficient. didnt eat in the restaurant as there are so many other options nearby. i thought sleep quality was very good but my husband who is a bit of a princess-and-the-pea type sleeper thought the heating system was noisy. not sure we would stay there again as we prefer other parts of manhattan.',happy
id15415,' a great location a very reasonable cost and dynamite views. you really cant beat this place for a family vacation hotel. sure - it lacks a bit of panache and it is by no means a luxury hotel; but it is a solid place to stay with little kids and offers great access to all of the wonderful san diego sites and sounds. my wife came on a business trip and decided to find a place that would allow us to have a suite for me to work in during the day (as i telecommute for a company based on the east coast). in addition we always business travel with my in-laws. this allows our -.- year old to come along and play with grandma and grandpa during the day. the embassy suites is the best location for such a family adventure. the staff at the hotel are very customer sensitive and amazingly well trained. everyone - from the valet staff to the front desk staff - was so nice and accommodating. we asked for a room change after the first night and the front desk was really great. be certain to ask for an upper floor (-----) room and a room facing the bay - preferably facing the coronado bridge. this is a spectacular view. a word of caution - if you ask for a room directly facing the bridge - there is a very good chance you will be across from the elevators. this can be really loud and a bit unnerving (with the large windows facing into the atrium). as such split the difference and get a corner room (sw corner) or a westerly facing room in the middle of the floor that offers great sunset views and harbor vistas.',happy
id15416,' we frequent columbus about once a month for shopping and use discount sites. i know that every hotel on polaris parkway is upper middle class and for $-- a night i knew it would be an effeciency suit of some sort which is a bargain. if you are not familiar with the area this will be hard to spot since the signage on building is small. it is located off -- which for us is in between my preferred shopping. it also is located across the street (eight lanes) from polaris fashion place (very large enclosed mall with lifestyle center and it us also within walking distance (like yards so same side of street) to wendy is quaker steak carrabas and go cart game center. and just walk up the street and there is a target and a beginning of a long and large upscale strip mall that has old navy ulta tjmaxx world market beat buy big lots lane bryant hallmark and thats just a few. this is one of the best exits within columbus because there is so much and it stretches left and right with choices. safe surroundings too. polaris parkway is surrounded by upscale neighborhoods. now about the beds you will want to read we got a studio with a queen bed and it was so hard i couldnt sleep until - am! and there will be an oversized chair and guess what it is a pull out twin bed! no one told us about this! i discovered it after trying to use cushions as pillows because there are not extras in the room. but i will add that im -- --- pounds and anyone bigger or taller will not fit on the pullout. it is a mini twin. and our carpet needed more cleaning as it was stained. the room did have a full size fridge and cabinets but had few pans and had two small burners.',not_happy
id15417,' stayed there recently on a weekday night. first of all the staff at check in was very friendly had a little bag of things i think it was water and some snack ready for me. so it was a nice touch. now comes the not so great part -. the bed sheet was so old it didnt feel smooth at all and it made me ich. at first i thought it was a dirty bed after examining it carefully it was the old sheet. i dont remember when was the last time i stayed at a hotel with such old sheet maybe in a motel some many years ago. i ended up taking out some spare sheet from the closet (since it was past mid night) and it was newer. -. the breakfast was really underwhelming i couldnt find anything to eat. not even the coffee as they didnt even have decaf there ( i think they normally have it since i see this big gap between the pots but they certainly didnt replenish while i was there) -. no recognition of gold status. there was not recognition of hilton gold there no upgrade no nothing. not sure if the bag of water and a packaged cookie at check in was meant to be it but i sure didnt see any other benefit. -. the room configuration. the way the room was laid out it was very awkward. felt like the bed was enclosed in a small space without any windows. the room itself was big and it was decorated okay. but then it seemed like they carved out this space at the corner of the room to put in the bed and there is no window in that space. i really dont know how to describe it. you will have to see it to understand. this may not be an issue with folks but i just felt a little awkward sleeping there. maybe i am spoiled as a hyatt diamond marriott gold maybe that is just the way it is at homewood suites. this was my first stay at a homewood suites but i checked out and went to courtyard san diego central the next day and it was a much more enjoyable experience. i am quite surprised that this one is ranked as #- on tripadvisor. maybe it was just a bad experience for me.',not_happy
id15418,' my wife and i visited the holiday inn select - cherry creek from may --th to may --st and i must say the hotel was ok for the price but they have some improvements to make. although we reserved and got a “smoke free” room you could tell that the hotel used to be smoke friendly hotel. the room had a very strong smoke smell and the front desk was unable to give us a room with a more friendly smell. we kept the small window open to make sure that we could sleep at night. the underground parking was good although i suggest you rent a small car since the parking configuration was weird at best. this is a good hotel to stay in if you are using it as an hq when visiting other parts of denver and not a hotel to spend a lot of time in it. if you have a chance to visit georgetown do so. it is very nice and a great drive. don’t forget your jackets. it does get cold in georgetown even in late may.',not_happy
id15419,' i love reading reviews and researching everything before i travel. the reviews on this property are so all over the place that i was initially concerned about staying here when i booked it four months in advance on hotwire. every concern i had was not valid. the staff was wonderful. although there was a line at checkin it went very quickly and with no time we were called over to the platinum line for check in. i room wasnt quite ready so they said they would find another room for us and that took all of about three and half minutes. we were so pleasantly surprised when we walked into our room on the --th floor and saw how large and nice it was. the best part was the view to fenway (the whole reason we came to boston). the bathroom was very well stocked and the shower was wonderful. plenty of hot water and great pressure. we needed bedding for the sofa bed and it was delivered very quickly. the location was perfect and we will definitely stay there again when we return to boston. take some of these reviews with a grain of salt. some people want four season accommodations at holiday inn prices. this is a wonderful hotel with great amenities and is offered at a great price.',happy
id15420,' if you want to be right in the center of things for a good price and arent looking for luxury this is it. the hotel is clean nicely done and updated. it is a few minutes walk from the water tower and therefor american girl if that is your destination. as a tourist the proximity to rush street for dining and the -- bus that goes up and down michigan ave for easy access to museums parks etc makes it a perfect location. the only drawback i can think of us was that there was no coffeemaker in the room (they serve coffee in the lobby every morning as an alternative) and wifi was expensive but there is a kiosk in the lobby to do local searches and print boarding passes for free so that helped. i was quite with the hotel and the employees were friendly and extra-helpful. this is my chicago hotel from now on.',happy
id15421,' the first day of our stay here was egregious. this is a fairly old hyatt property and it shows. the common areas are nice but basic. the hotel lacks certain services like a business center which would have been nice. the rooms were very simple and pretty worn. beds are or marginal quality and left my wife with a nice back ache. the lowlight of the stay was when we went to shower in the morning and there was no water. we called the front desk and they had no clue. an hour later we were told there was an outage in some rooms and didnt we get the notice? there was no notice. we contacted the general manager who put us in a room with water. we were initially shocked they werent more embarrased and didnt at least offer to do something for us. management ultimately left a nice note and wine basket which brought them up a notch for me. for the price the place was ok. we moved a newer hyatt in denver which was.....newer but still a hyatt. not great',not_happy
id15422,' my wife and i spent - nights at the boston seaport in september. great hotel. very clean excellent service no tipping permitted. their concierge services were the best helped us navigate the city with free shuttle buses and great recommendations and directions! pricey but worth it. we will come back to the seaport. bn',happy
id15423,' good value in a good location. morning coffee and muffins a nice plus. tv is could use some updating in rooms but overall a good budget hotel',happy
id15424,' this hotel would be great if only they didnt have central air-heat. we went to bed comfortable and woke up in a broiler. we had to open a window which didnt provide very much relief. when asking about it at the front desk i was informed that they didnt do any renovation to that system when they redid the hotel and was offered a fan if i thought the room was too hot. in four nights we mayve slept a total of -- hours because of this reoccuring problem. other than that strike (and it is a huge one imo) this hotel cant be beat for a broncos game. the location is amazing the room was clean the skybox is great and the food was excellent. if they would only solve that thermostat problem wed stay there everytime without question...the centrally controlled air-heat however leaves future stays at the hotel very much in doubt. inquire about it before you book.',not_happy
id15425,' i recently stayed for - days on business at the nexus. the hotel touts itself as being remodeled and modern yet they still have -- yr old televisions in some rooms. the colors make it look like it was used as a drug dealer motel in miami vice in the -- is. and the breakfast is sparse and of low quality. i stayed in one of the hydrotherapy suites. do not believe the advertising. it is a overgrown tub that you can sit in. they are noisy and keep you awake if your neighbors happen to run theirs at night. oh and they are all bottom floor suites. worse yet there is little privacy in the rooms given only a piece of glass separates the sleeping area from the toilet. also the nexus has a policy that only your bed gets made and towels changed if you stays less than seven days. no counters or toilet cleaned nothing else. maids are in and out in just a few minutes. the nexus is nothing more than an old outside-door motor inn that has had a feeble attempt at remodeling on the outside. it is still a noisy cramped and cheaply furnished motel on the inside. for your $--- the are many newer hotels (the nexus is a motel still) that offer much better accommodations and service.',not_happy
id15426,' we stayed here for two nights during austin city limits. the hotel is only -- or -- minutes drive from downtown austin and despite being located by i--- it seemed quite quiet. the room was a good size clean and comfortable. the staff were friendly and helpful. if you cant find anything downtown then this is a perfectly good alternative.',happy
id15427,' it was an interesting contrast spending the night in london near kings cross at a business meeting and walking around at --.--pm we felt slightly uneasy there was a simmering atmosphere in london that night and i was happy to get back to the hotel. the next day i took an early flight on my own to new york. i flew virgin upper in the top part of a new --- and that was worth the extra money - fantastic service as always from virgin. as i said the contrast on arrival in new york was amazing ill talk about the hotel in a moment but walking around time square at close to midnight was an experience everyone should have the people were friendly and the atmosphere electric. ok the hotel not cheap so youd expect it to be good and to be fair it was. the room was sharp and modern and the legendary beds every bit as good as the publicity material would have you believe. but for me the hotel was just stark and cold. the service was first class but if you want a drink or something to eat youre better off going the --- yards to time square where theres loads of choice. there is a famous steak house in the westin it has an american football theme and some of the best steaks youll ever see although how the guy opposite me ate half a cow beats me !! my room at a view of sorts but nothing to shout home about. would i stay there again ?? probably not but as a comfortable and convenient hotel for all of ny is attractions it fits the bill.',not_happy
id15428,' visited during spring break with family- rooms clean-staff was friendly and eager to help-gave great recomendations for places to eat and even made the reservation!! cant say enough about great staff!! just soooo friendly and pleasant! thank you homewood suites staff for making our vacation great...well be sure to visit again!',happy
id15429,' this hotel was perfect especially the price! we stayed in one of their smallest rooms the studio suite. it was fantastic. i was worried it would be too small absolutely not! the room was very large with a separate room for the kitchen. there were - of us in the room - adults and our - year old. what a perfect choice for kids. plently of room for everyone to spread out. the entire room was spotless. the kitchen and full sized fridge was so handy. good sized modern bathroom with tub-shower. great shower pressure. also had a blowdryer. room was fully equipped with safe iron-board plates dishes glasses silverware etc in the kitchen. the beds were very comfy and i really liked the pillow menu. i pulled my neck the day of the trip the magnetic therapy pillow and swedish memory foam pillow did wonders. small lobby which was great if you are just trying to get your tired kid upstairs quickly very fast elevators too. check in was a breeze very fast and efficient. impeccable service too. everyone we came in contact with was pleasant and friendly. next to the hotel was dunkin donuts and next to that was the murray hill deli. the deli was great. they open early and have good coffee. great choices for breakfast and lunch. even had great dinner choices in the deli case to buy and heat up later in the kitchen if you wanted to save some $$. also had beer and wine. i had a hard time choosing a hotel. alot of nice hotels are part of the nyc bed bug epidemic. i kept checking [-]. the first hotel i booked in nyc i ended up cancelling because the were on the bed bug registry and alot of people complained that they were bitten. affinia dumont had no bed bug reports and they had very positive reviews on trip advisor so we went with it. i will certainly stay there again in the future and i recommend this hotel highly. the location worked for us it was -- blocks from grand central station and we were visiting family in gramercy. we did shop and go all over the city and i thought the location was fine. not in the middle of everything but taxis were easy to get and the subway was close by. we paid $---. a night. that is super cheap for such a great clean new hotel with alot of space and great service.',happy
id15430,' we only booked at this motel due to its ratings in trip advisor and i think they are well deserved. this is obviously a family owned motel of the older type. one advantage of that is it was built in what is now a prime location. in a side street off the main rd rosecrans st so its quiet and the balcony looks straight over the marina. very nice to sit out on the chairs with a beer watching the world go by. the rooms had a small refridgerator which was helpful. the rooms are super clean and white and provide all you need for a few days. there is a very satisfactory breakfast provided free each morning. coffee juice fruit yoghurt and lovely fresh muffins. make no mistake however this is not the motel for you if your bringing along the family. the rooms are small by todays standards there is no phone and not even a coffee pot or kettle to make a cup of tea. no swimming pool or gym or games room. but if you can get past this its in a great location. just a few metres to the local buses running up and down rosecrans st so getting around is super easy and there are some good walks and restuarants along the marina area. the staff were wonderful and nothing was too much trouble. great value for the price.',happy
id15431,' if you like noise and loud parties after midnight youll love this hotel. if you like not having towels toilet paper kleenex or your room not serviced when you return to your room at --:-- pm after your event youll love this hotel. if you like being treated rudely unvalued as a customer and overall brouhaha youll love this hotel. i however will never stay at it again.',not_happy
id15432,' we stayed there one night this may. we needed a handicap room with a roll-in shower. it is a slightly older hotel but the room was very comfortable and because when we arrived they didnt have any rooms with - beds and the roll-in shower (mistake on the marriott website) they gave my parents an ada room with a king-sized bed and comped me a separate room. both rooms had a view of the city. we stayed in several hotels on this road trip. most only offered a small stool in the shower which my dad couldnt use. they were too short and unstable. this marriott had a built in seat that was very stable and height adjustable. also if you have a handicap plate or tag you can park for free on their property just around the corner from the entry. nice indoor pool and hot tub. excellent work out area.',happy
id15433,' my friend and i stayed in the pod for three nights. we got the bunkbeds because it sounded fun. you literally could not move an inch. you walk in there are the beds then the window. on the other wall is a closet a sink - no bathroom and the window. if you are standing at the sink you back is an inch away from the bed. and this is coming from two skinny girls. if you weigh more than --- pounds you will die. it wasnt horrible but it was too tight in there. two people cannot move around and get ready comfortably. the beds were uncomfortable and they give you one pillow per bed. who uses just one pillow? i mean the hotel itself wasnt bad. it looks modern in the lobby but it was tiny. the showers were interesting though. i guess the bathrooms were nice. too bad we didnt have one in our room.',not_happy
id15434,' stayed here with my boyfriend for - nights. i thought the hotel was really nice and everyone working there was also friendly and helpful. i felt the rooms didnt match the rest of the hotel though. they seemed dated and not as modern as the common spaces through out the hotel. also the bed sucked. there were two divits in the king sized mattress from years of people sleeping on them. several times self parking was full and we were told that we could valet for the self park price so that was nice. the pool area was really nice but we never used it. elevators were slow but since everyone else has already mentioned it leave your room a couple of minutes early and you wont be late. as for the trains we were in the south tower on the --th floor facing the street and marina. only a couple of times did i hear the trains. neither of us lost any sleep.',happy
id15435,' stayed in the wyndham for four days prior to thanksgiving. found the staff friendly and helpful. the rates were good considering that the hotel is right in the centre of the financial district and a few minutes walk from faneuil hall and downtown crossing (and filene is basement!!). would definitely return.',happy
id15436,' we stayed at the renaissance hotel for two days in december before flying to arizona for a holiday. the room was large and well furnished the bed was very comfortable and it was extremely quiet despite being next to the airport. we got the free every -- minutes shuttle bus to and from the airport which was on time and really handy. the breakfast in the hotel was one of the best ive ever experienced in the us - freshly made anything you like (eggs pancakes waffles omelettes) by the mexican chef who was one of the most friendly people ive ever met plus with fresh bread pastries fruit cereal etc and all included in our very reasonable room rate. just two blocks towards the airport and a few blocks across are a few restaurants (nothing fancy but an alternative to going to hotel restaurant) plus there is a budget rent a car right opposite the hotel so we just strolled across the road to pick up our rental car which was so convenient. the hotel is only ----- mins from beverley hills and hollywood yet much better value than the hotels in those areas. there is also the galleria only - mins or so drive from the hotel which is a really nice mall with restaurants and all the major shops. we also drove to manhattan beach again only - minutes away which was lovely. all in all i would definitely recommend this hotel to anyone staying in the la area.',happy
id15437,' the following provided excellent service to us: kelly norton and juan verduzco jr. in the restaurant maricarmen crus in our room',happy
id15438,' we stayed there over weekend: the price was really ok in comparison with other hotels in town. if you have a car locating around is really easy. the check in and out occured without problems the staff is friendly. and we even has the possibility to sleep with open windows. we would definitly come back',happy
id15439,' dont be fooled by the fact this has a hampton inn name. it really should be something higher in the hilton family of hotels food chain. yes the price is higher but you cant beat the location how nice this hotel is. everything is nice: the lobby the rooms and the staff. there are some noise issues but you easily get use to it. plus it is really only on the weekends: weekdays are quieter.',happy
id15440,' an absolute nightmare! prepaid for - nights booked through aol america online travel services using travelocity. the hotel and travelocity have no communication network. the hotel failed to resolve the issue inept staff and manager. hotel charged $---.-- dollars for a - night stay after i had already prepaid $---.-- to aol-travelocity - weeks in advance. hotel blames travelocity travelocity blames hotel hotel blames customer customer gets a bunch of headaches and triple billed for stay. keep your money and your sanity.....book and stay elswhere.',not_happy
id15441,' we spent - nites at the belleclaire for our daughter is graduation festivities. it was such a pleasure to find this hotel. the staff was courteous - we arrived early and they checked us in anyhow. the room was clean the bed comfortable with a super-cushiony feather bed type mattress pad and comforter. the air conditioning worked great. it had a desk and chair ipod docking station with am-fm radio lcd wall mounted flat screen tv queen bed - nite stands and a small refrigerator. we could have used a luggage rack or bench to put our luggage on instead of the floor. the bathroom was large with a pedestal sink nice clean shower with great hot water and water pressure. an extra hook behind the door or on the wall would have been nice. however - we werent there except to sleep and the price and location was right. lots of shops - large markets many little restaurants for breakfast and close to everything including the subway central park columbus circle. we would stay there again in a heart beat.',happy
id15442,' we have stayed in many many hotels in chicago magnificent mile area...and keep coming back to the many attributes of sutton place hotel that make it a preferred choice. it is a perfect location: near the intersection of oak & rush. it is not on michigan avenue- imakes it much quieter and we love the neighborhood feel. it is smaller and more of a boutique hotel- you dont have to walk a mile from the front desk to get to your room. their kitchen is terrific- we love the food on the fairly extensive room menu. a bonus when you are tired and want to stay in! great shower with water pressure! bathrooms are slightly dated but good. gary the doorman is a true delight!',happy
id15443,' if your staying in sf this is a good place to be. its near the warf and if you wanna go downtown its easy with the old cars just a few blocks away. we didnt have any troubles at all with our staying we were very satisfied. we stayed in the beachhouse and when you enter it there is a dennys restaurant. very nice if your in a hurry and wanna find something to eat fast.',not_happy
id15444,' i booked my room through priceline and was given the tudor hotel. there was mixed reviews on trip advisor so i didnt know what to expect when i arrived at the hotel. the lobby was very nice. when i checked i did request a renovated room. i was assigned a room on the --th floor facing the east river. the room was redone and was very clean. i have no complaints except that the breakfast buffet is way over priced $-- +. ate somewhere else but otherwise i would stay at this hotel again. thanks priceline!',not_happy
id15445,' this hotel was formerly owned by another chain. sheraton took it over and have done an awesome job refreshing it. the service was - star. every employee we met had a great attitude and passion for service!!',happy
id15446,' i stayed in a tower room on the --th floor. the bathroom had beautiful calcutta marble the bed was a typical comfy westin bed and the room was quiet. now the not so good. the carpet in my room and the hallways is in desperate need of replacement. i had to wear my flip flops it was so stained and gross looking. the drapes looked tired and overall the room just looked worn out and tired. i wouldnt stay here again unless the property went through a renovation.',not_happy
id15447,' if you are traveling with a group of students to seattle stop looking for a place to stay because this is it. the best western executive inn is located directly next to the space needle and the city is monorail system. the monorail gives large groups access to the seattle downtown without the excessive costs of bussing at virtually all times of the day. the proximity of the space needle keeps the surrounding area safe at all times of the day and the hotel itself is well-lit and nicely maintained. the interior of the hotel has a small but comfortable lobby as well as a full-service restaurant and bar while the rooms themselves are spacious and very clean. the restaurant offers an incredible daily breakfast to large groups that includes: eggs roasted potatos sausage waffles bagels pastries a variety of cereals juices fresh fruit coffee and tea that is far better than i have had at many more high-end locations. beyond this because of the variety of options this breakfast is uniquely suited to the finicky appetities of younger travelers and thereby ensures that all in your group will be equally satisfied. most importantly the staff at the executive inn is just superb. knowing how large groups can often require additional attention to make sure that all needs are met the staff at best western is always ready to do what is necessary to ensure that your group gets what they need to be comfortable and satisfied. this willingness to positively work with groups to keep things going smoothly makes things beeter for your group and consequently all of the other guests in the hotel as well. in short the central location of this hotel the easy access it provides to the downtown area the cleanliness of the accomodations the great breakfast afforded to their guests and the hospitality of the staff make this the perfect place to stay if you are bringing a group to seattle. stop looking and give them a call youll be glad you did.',happy
id15448,' dont bother with this hotel - just getting to the place with the instructions given was a nightmare wasted a good -- mins. check in took an unreasonable amount of time. receptionist didnt seem to know what they were doing. eventually checked into the first room - the room was damp ugly smelly and old - even the television was a large old fashioned model. the room was noisy and overlooked the main roads couldnt use the balcony area because of noise. the second and third rooms were also awful no redeeming features here! there is nothing quaint about this place its just old old ..... the swimming pool was very small and we saw better on our drive into washington in budget motels! when we wanted to use the pool it was locked because the life guard had taken a break - no cover so no one could use the pool! unbelievable. there were other guests in the same sitiuation and just as annoyed as us - this was the end for us so we checked out ..... dont waste your money - the manager was not at all helpful and wouldnt even come out to see us when we checked out. we wasted - hrs of our trip in this dump .....dont let the foyer or the creative photographs fool you its not what it seems..',not_happy
id15449,' - words...awful...nastiness. bathroom door had been busted in and wasnt even repaired...wouldnt even shut all the way. nothing looked even remotely clean. spend a little more $ on another hotel perhaps and have a great stay somewhere else. this place ne',not_happy
id15450,' we stayed at the hay adams for - nights recently on a weekend visit to dc. it was a nice experience but not quite up to what i expect from a hotel of this reputation and at this price. our room was nice but not substantially nicer than many other hotels i have stayed in. the hotel could use some sprucing up. the hallways were dingy and the carpet needs replacing. the bathroom was spacious immaculately clean and very nice though the shower situation was not great. as one reviewer noted the water pressure isnt very good and there is an awkward shower mechanism which we could not adjust to keep it from shooting water in such a way that it drenched the bathroom floor. the room itself had scuffed and chipped floor mouldings and standard-issue furniture. there was no proper closet only a very small wardrobe that scarcely held our clothes for the weekend. however the bed was lovely and very comfortable with crisp linens and plentiful pillows. one thing i particularly liked was that in contrast to many hotels that are now providing only a duvet on the bed (which in most cases is way too warm for the room) this bed had a sheet and a light blanket with a duvet folded at the end of the bed. the sheet and blanket were plenty of cover and i appreciated not having to swelter under a duvet. in the end the bed is what matters most to me in a hotel as im mostly there to sleep so this was a positive. another positive is that housekeeping is very attentive--the bed was beautifully turned down in the evening and after we showered in the afternoon the towels were all always replaced when we came back after dinner. my gripe is that there were several special events in the hotel that weekend and these caused some inconveniences which were not acknowledged by the hotel. there was a roof party on saturday night and the guests was constant noisy traffic in the hall from the time we got home from dinner until after --pm (we were on the -th floor where the stair to the roof is located). a few of the drunk partygoers were also staying in rooms near ours and we could hear quite a bit through the walls. as other reviewers have noted you hear everything in this hotel--your neighbors the housekeeping staff in the hall etc. additionally another special event took over the restaurant which is a lovely space for breakfast and instead breakfast was pushed to a small noisy windowless room where the staff are clearly not accustomed to serving. no compensation is made for being pushed out of the main dining room. i think a true luxury hotel that wants people to come back should make some kind of concession when the expected amenities are not available because of special events. so in the end if you are going to washington to see the monuments the smithsonian museums the national mall the white house this is a great location and the rooms are nice and service is good. but dont expect a really memorable and special experience. as for me next time i want to stay in a luxury hotel in washington i will probably try the willard.',happy
id15451,' booked an overnight at the marriott this saturday with the thought of enjoying the location and going to the cubs game the next day. location was good if you want to be near the shopping on michigan avenue and near navy pier. as usual the staff was very friendly and helpful. there was a teacher’s convention at the hotel so it was very busy and the elevators were running very slowly. biggest issue i had was that the rooms were small and the bathrooms were very small. as a marriott elite member i supposedly get upgraded to the best rooms available and if that was the best room available i would recommend going somewhere else. the pool that they show on the hotel website makes it look big...one of the reasons i picked the hotel. when we got there it ended up being a two lane lap pool at best. also just bought an ipad and brought it with us to use. the rooms do not offer wireless service so if you need to connect you need do it at the lobby or lower levels. overall not happy with the value proposition at this property. total cost of one night about $---.-- with valet service.',not_happy
id15452,' during the recent winter snow storm in seattle our home lost power for several days. we decided to escape the cold and find someplace close to home. i had heard so many good things about cedarbrook lodge and decided to give it a go. what a wonderful experience. rooms were beautiful and so nicely appointed - even half & half in-room for our coffee! the beds were perfect - not too soft and not too hard. the grounds are beautiful and so serene. we loved the complimentary snack room with bottled water gourmet candy haagen daz ice cream yogurt and even string cheese for a quick protein fix. this hotel is located very near to seatac airport but the din of the airport craziness feels miles away at this peaceful hotel. complimentary breakfast was included - an excellent variety of mostly cold items - with the exception of toasted bagels and oatmeal - which i highly recommend - truly some of the best oatmeal i have tasted. we didnt make it to the restaurant for another meal - but plan to next time.',happy
id15453,' when we arrived at the baldwin we were excited that it was located right near chinatown. it was an easy walk down to the north beach area. the room was small but we were not there to sit in our room. it was clean and we had a view of grant st. we will definately stay at the baldwin when next we visit san francisco.',happy
id15454,' i have stayed at several thompson is in new york and have never been disappointed. while the gild does not have the soho-les-tribeca address the quiet neighborhood can be welcoming during the weekends. more importantly the staff remains on its toes. during our stay the service was nothing short of excellent. everyone went out of their way to ensure that we had a great stay in nyc.',happy
id15455,' service was great. you cant beat the location. my wife son and i got a suite and while the room was spacious you would expect a suite to be a little roomier. there were some disturbing looking stains on the bedskirt indicating it ad not been changed prior to our arrival. there were a few other minor cleanliness issues but in the hotel business if your beds arent clean.... and you call yourself - star? while they did offer valet parking they charge you $-- a day! yikes! shouldnt they have a discounted rate with a garage? that is like normal parking rates if i parked the car myself. also who in this day and age doesnt have free internet access? really?! there were a number of other little things which added up. overall i felt like this was a - or - star stay (albeit a great location). they need to bring their cleanliness up to par and they need to think about their amenities if they want word of mouth. for what i paid i cant say id recommend them to a friend.',not_happy
id15456,' we thought the outside looked okay and had easy access to highway but that was where any good ended. i felt we were given a random room price as the person who checked in behind us was quoted $-- cheaper for the same room! the problems continued as we went to our room on the third floor and there were cat-dog feces along the way. i didnt want to upset anyone in our party so we continued on to our room and the whole place smelled bad. the breakfast was a joke they had nothing left at -:-- for anyone and seemed not to care that the breakfast was to go until -:--. the worst though was that my daughter lost her cell phone (as we discovered after many phone calls) and a hotel employee found it in the parking lot and instead of turning it into the front desk - he gave it to a friend who tried to go to t-mobile and make it work for his own use! in our state of kansas that is stealing. i would not advise any one to stay here i wwould have rather stayed in our van.',not_happy
id15457,' we got a great deal through their website for two nights stay in june. i think we paid around $--- per night so that was a great value in san francisco. the location of the hotel was great and the room was clean and comfortable however quite small and nothing too fancy. when we first checked in they gave us a room overlooking the courtyard (even though we had requested a room overlooking market street). i was a bit dissapointed at first but then we went back to the front desk and they gave us another room overlooking market street which was a lot better (although they could have just read the remarks in our reservation to start with). the lobby and common areas in the hotel looks really grand but as mentioned the rooms are quite average. overall it was a good stay. good value and a good location. nice but not extraordinary.',happy
id15458,' not only a very fine stay but very reasonable rate quiet good for walking and close to transportation. my room was tiny but certainly big enough and looked new except i also liked that you could tell the age of the hotel itself by the stained glass and other appointments in the lobby and the halls and stairs in keeping with the mosser is age. one day i got precise directions drawn on a map to the botanic garden and the japanese tea garden and when i returned i was asked how id enjoyed my trip. not the only example of personal attention after my return home i received an email from the manager with thanks for staying a final touch to the excellent service and enjoyable stay.',happy
id15459,' i stayed at the milford plaza a couple of years ago before it shut down for a major remodel (which it needed). i was surprised to see so many negative reviews about this hotel since it reopened. but as it turns out that is because its remodel is not complete and many rooms have yet to be remodeled. i stayed - nights with my daughter and we did get a remodeled room. the room was fairly nice and very comfortable. the bathroom was a bit small but adequate. the only negative comment i would say about this hotel was about housekeeping. i noticed some debris on the carpet that managed to stay there the whole - days we were there. not a big thing but some people might get upset about it. this properties biggest strong point is its location just a block to time square. i would recommend this hotel to anyone who just wants a nice play to stay without spending a fortune on a room as new york city hotels can be pretty expensive.',not_happy
id15460,' trip in mid july was -rd or -th time staying in this facility. i got a super deal on the rate which was even better. i stay at this hotel b-c it is adjacent to the convention center which is accessible by completely indoor walkways. the meeting i attend is usually in nov-dec so an indoor walk way to convention center means my coat boots etc stay in hotel room and i am not keeping track of those items while going back and forth between meeting rooms and exhibit hall. a huge plus in my opinion. the front desk staff is courteous helpful and the wait staff in both the bar and restaurant are friendly as well as helpful and the food is not bad either. across street is camden yards (and being a marylander) the most beautiful park in mlb. the hotel is located at the edge of inner harbor area however if that is your primary destination there are other nice hotels cheaper and closer to the actual inner harbor. but if you are attending a conf. at the cc can not do better. (i probably should not say that b-c next year when i want to make reservation for my conf. the rooms will be booked.) the rooms are standard hilton rooms large enough to meet most requirements. parking is extra and is underground and accessible without going outside. it is not that i am allergic to fresh air or anything but having had the ????pleasure????? in the past of walking thru ice and snow with a cold wind blowing off the harbor to get to my meetings there is a lot to be said for indoor corridors and parking garages accessible by elevator directly into hotel. one of the other well known chain hotels at the other side of cc has an out door walkway to the cc and a garage that requires you to drag your suitcase outside although the walkway from garage is partially covered but in driving rain you are still wet. so for wimps like me it is the well protected hilton.',happy
id15461,' the hotel was clean and it was in a good location. close to shopping and to the empire state building. the service was very good. the staff were all friendly and courteous.',happy
id15462,' this is the perfect hotel! extremely clean! hotel staff is very helpful. you can walk to many restaurants......ihop is a good breakfast location nearby.....buy the city pass and the f line muni is around the corner.... so is starbucks and wal green. pier -- is in walking distance so is the cable car',happy
id15463,' the location is great and the lobby is beautiful. the rooms are very dated but are reasonably clean. everything is true regarding being nickeled and dimed to death. customer service was the real problem though. our room claimed to be a non-smoking room but it reeked of stale cigarette smoke. when i called the desk to ask for another room i was told i could not change rooms. also the concierge service was very poor. although it is a huge place there is often only one concierge on duty. my son and i waited in line behind two women in town on a business conference. the concierge sold them some tickets and then launched into a myriad of personal stories about shows she had seen over the years that had come through town. this went on for over -- minutes and she never once acknowledged our presence. eventually two more women joined the line. after several more minutes another concierge appeared and immediately waited on the women who had come up behind us. when i explained that i had been waiting longer and for over -- minutes she ignored me. after the third time i protested she said oh im sorry i didnt realize you had been waiting longer but im waiting on them now. my son and i promptly left. the original concierge was still telling the first group about her -th time seeing cirque de soleil!',not_happy
id15464,' from the concierge (phillip) who set up our in room massages to the waiter who served our breakfast every morning everyone at this busy hotel was on top of their game. it was great to be located super close to dupont circle but just far enough way down the street where it is much more quiet. we walked everywhere from this hotel (washington monument lincoln memorial georgetown). we took advantage of a deal they offer where you can get cocktails and continental breakfast included everyday for just a dollar more than your rate it was a real bargain. the rooms were spacious and modern but not stark more cozy. the hotel also has nice aveda products in the bathroom. definitely a great find in dc',happy
id15465,' stayed - nights at the conference rate of $--- + tax per night. hotels in washington do seem very expensive. it is basically what youd expect of a hotel of this class. the room was fine and comfortable. as a marriott gold member i get free wifi (normally ~$-- per day) and that worked well. convention food was fine. -st night i eat in the hotel bar which was a standard hotel bar at standard hotel bar prices. there is an on-site starbucks. gym is excellent with a large amount of good kit in a spacious area. no pool but a sauna-steam room (or something like that which i didnt use). other than the gym i didnt use any of the non-conference hotel facilities. the location is good with lots of amenities in the area. only note of caution is that the block opposite the front of the hotel is one very big construction site at the moment and from the scale of the project will be for some time to come. so if you are planning on long morning lie-ins make sure you have a room away from this. being from the uk im normally up at about -:--am so it wasnt an issue for me.',happy
id15466,' great location - walking distance to pike place market the shopping districts and bell town and if youve got comfy shoes and can last -- minutes or so the space needle. the view from the room did exactly as it said on the tin - the waterfront and rainier mountain. the room was clean and comfortable - everything that you would expect from a marriott. the cherry on the cake though was that someone at reception must have registered that we were on honeymoon as when we returned to our room one evening the hotel had laid out a complimentary fruit bowl and a bottle of local washington wine. this was typical of the attentive service that we had received from the moment we pulled up in our car. the concierge in particular deserves a mention - poor woman spent several hours sourcing a lens for my camera and although unsuccessful it was clear from the print outs she showed me that she had tried! slight word of warning - car parking is $-- a night. add state tax and city parking tax and youll be $-- lighter each night of your stay. this doesnt compare unfavourably with other non-hotel parking lots though although it would have been nice to see guests at the hotel receive a discount. free internet access in the room would also have been nice although ultimately i ended up going into the starbucks downstairs for free wifi so wasnt too put out.',happy
id15467,' the hotel: as with most of sf there is limited space and although ritz carlton does a good job with the lobby and other areas it just feels it needs a renovation. i may be biased beacuse i usually dont stay in sf and not used to the small size hotels. the service is typical ritz and i say that in a good way. my one complaint would be the doormen didnt make me feel invited and seem to spend most of their time with someone who may give them a large tip. the room: small.....they do the best they can with the space they have but as mentioned before a renovation is in order and i fully understand the cost and logistics to keep the hotel open during renovation is a nightmare. we just returned from rosewood hotel georgia in vancouver and they also have limited space but ritz should use them as an example. fitness: no pool and there is a large area for yoga and stretching but again the same theme of being small with limited equipement. spa: didnt use it but the area always smells nice and the staff working the area was very nice. tea and coffee is available near the spa. restaurant: we ate there twice for breakfast and it was very good. our waiter on the first day was very nice and catered to our daughter and our friends kids very well. my wife had the buffett and she liked it but maybe a bit overpriced but the quality was definetely good. the kids french toast covered with cereal was a hit with the kids. the second day breakfst was a tuesday and our waited looked like he was in training. not as a fun an experience as the first( i wish i could remember his name to give him credit). location: good and correct from other reviews of being close to chinatown and union square. just a - min walk to either place. the trolley also around the corner from the hotel. didnt have a car so cant comment on parking but im sure it is very difficult.',not_happy
id15468,' sketchy location right off the highway but definitely not somewhere id want to stay for a long time. front desk person could not possibly care less. room was clean and just okay. this is low budget travel. no elevator. be prepared to drag your stuff up the stairs. doubles are full size beds not queens. tough parking when coming in late. front lobby entrance reeks of bug killer spray. would not stay here again.',not_happy
id15469,' enjoyed my stay at the renaissance hotel in dallas tx. the room was comfortable and the bed was too. the pillows couldve been a littler firmer but overall it was a good hotel. the room was clean. the pool area was a little crowded (on the --th floor of the bldg) with hardly any space. staff was friendly and helpful. the restaurant in the hotel was also very good. my only complaint was that i could hear the neighbors next door at -am--it was a loud and an interesting awakening.',not_happy
id15470,' this hotel has a very unique look from the chairs to the wallpaper. i love their style. i was in for a few nights. normally at other hotels the check-out process is pretty standard... leave keys at the desk and email folio. but at this sheraton they have outstanding customer service as i stopped by the front desk edward rayas took the time to properly handle my departure experience. he was very attentive and asked me how my stay was and if there was anything else that the sheraton could do for me before my departure. it truly amazed me that even on my last minute at the hotel edward cared enough to provide me with excellent service. the sheraton is lucky to have an agent like him! way to go! i will definitely return to the sheraton lax because of his service. also their dinner restaurant has great food! see ya soon!',happy
id15471,' there is so much that makes a hotel great. and at first i was a bit disappointed in the room. but the front desk manager was right give the hotel a chance and it shines! great location staff is wonderful and runs to help with anything without expectation of a tip. walk across to the park walk to. newbury street. yes i miss aujourdhui....',happy
id15472,' good location for avoiding the los angeles traffic the night before leaving. shuttle pick up to and from lax. not much in the way of dining in the area. hotel has a good sports bar with lots of games on the big screens. would not spend much time in this area as it is not close to hollywood or the beaches. staff was friendly and helpful. close to the hertz and budget rental car outlets.',not_happy
id15473,' i am very impressed with the staff of this hotel. i recommended them to any and all. i was treated with respect and dignity. this is something that is unfortunately lacking in this day and age of cookie-cutter corporate institutions. i will mention mr. sasa kresevljakovic and ms erin the front dest clerk. they are a great credit to the hyatt hotel system!!!!!!!!',happy
id15474,' first off i would like to say it is a nice hotel. looks clean (more on that later) very comfortable setting and just outside of the downtown area. this is the reason i picked this place to stay while i was on business -- i wanted to avoid the heavy bustle of downtown and the peace and quiet. i love the chocolate chip and the front desk service was always awesome. i was not very happy with the parking being $---night.. a bit pricey. to top it off internet was $---night. should have been free in this day and age. anyways as i write this review i am slowly recovering from scabies infection in which symptoms appeared - days after i left. yes it is possible that i did not get scabies from this hotel but here is my little story: back in feb-march i was on a business trip where i stayed for - night at this hotel and - night at a mediocre hotel. i had a not so happy experience with the mediocre hotel (but very happy with the doubletree gateway village one). a week later i had a full scabies infection. my first thought -- it was that other hotel and vowed never to go back. this time i am on my business trip again and decide to stick with doubletree to be on the cautious side of things. my stay was good and room felt clean (as usual)... but as i mentioned earlier - days later after i left i noticed the first symptoms of scabies and am now slowly recovering. so my opinion about this hotel... maybe it was just me? that i was unlucky? at first when i stayed at - hotels i could see a ----- chance of getting scabies. this time it is only this one hotel and i got it again. coincidence? still i do recommend this hotel for everyone else. perhaps it was just me who had a bad experience. the service and amenities were great -- nothing i have encountered is a fault of anyone that i met there. as for me i will not return. i loved the people and staff there but to go through - rounds of scabies infection is enough for me.',not_happy
id15475,' in the houston area for business. stayed twice at this property recently. may ---- and august ----. close to hobby airport. complimentary airport shuttle. rooms are nice and large with adequate lighting and work space. small fitness center. nice small hot buffet breakfast. clean property. will definitely stay again.',happy
id15476,' stayed in this doubletree for - nights last week and had a wonderful time visiting boston. the staff is very friendly the hotel is very clean and located just steps from the t. we had no complaints and would definitley stay there again!',happy
id15477,' we booked at the arlington for - nights after reading reviews on trip advisor. i would recommend the arlington for budget-minded travellers but there are some things to be aware of. first make sure you book a room with a private bathroom - we had one but were around the corner from the shared bathroom and the smell was quite something! our room was small and there were virtually no amenities (not even kleenex!) but it was clean and the bed was comfortable. for me this was the most important consideration. however there is a nightclub a couple of doors down from the hotel and while it wasnt a problem during the week on friday and saturday night the noise kept us up most of the night (till after -:--). on the upside it is a great central location right near gramercy walkable to washington square park and the village madison square park is right there and there are some very good restaurants in nearby gramercy. just watch out for that nightclub...',not_happy
id15478,' i stayed in room ---- at the marriott for - nights on a recent business trip. there were no big problems but nothing amazingly good either. the room was relatively clean there were no bugs no noise from other rooms no hvac problems and no billing problems. there is a coffee maker in the room along with an iron a hair dryer and a safe. the location is good for tourists who dont want to stay near fisherman is wharf and it is - blocks from moscone. there are restaurants everywhere. if someone told me that my next business trip would take me back to the marriott id be okay with it. however the marriott isnt one of those places where you wonder how everything is so perfect. the cd player on the clock radio didnt work and my call to get it fixed didnt help. the bathroom wasnt spotless though by the second day the unidentified stray hairs were gone. the minibar was empty. the plumbing growls and groans when the showers are in use and it is something to hear at about -am. the lobby was always crowded with a mix of vacationers and people attending a convention. getting a taxi was never quick. the staff was universally friendly but in that distant and corporate way that is far from memorable. i dont remember if a man or woman handled my checkout and it was only - days ago. for a contrast the palomar across the street is quirky and memorable in the fun way that seems to be a specialty of kimpton is hotels but i didnt stay there on this trip. the bar on the top floor is worth checking out even if you dont drink. the view is really nice when the fog is out and when you can find a seat next to the windows. it is an expensive place to have a drink before dinner (- of us each had a drink and the bill was over $--) but it is worth doing once. sure id go back without a complaint. but next time ill probably stay somewhere else just for the variety.',happy
id15479,' stayed for three nights in mid-october at a conference rate of $--- + tax. i was in the north tower on the top floor. its a bit of a rabbit warren with the towers and - sets of elevators per tower (depending on floor) but its not that hard to work out. the stand out feature is the gym which is large with lots of excellent modern kit well spaced out. probably one of the biggest gyms i see in a hotel. there were ----- x-trainers alone. probably about -- joggers and a load of weight machines. the rooms were fine. standard business type rooms. i singed up for the middle internet package at $--.-- per -- hrs and it was poor. very laggy and a long pause before sites loaded. not happy. in fact so not happy i went out and purchased a mobile broadband package so i dont have to tolerate paying such a large sum of money for such a poor service again. its a bit isolated from a location perspective with nothing really in the immediate vicinity but stuff within a ----- minute walk. there are hotel facilities and the bar is pleasant enough and the prices not too stupid. id be happy to stay again for a conference but wouldnt chose the hotel if it wasnt the conference hotel.',not_happy
id15480,' the club quarter boston is primarily a utilitarian facility with a bit of style thrown in. the pros are: their rates cleanliness security peace and quiet and décor that does not remind you that you are staying in a discount facility. we found only one significant draw back and that was the bed. i had asked for a double-full size bed and what we got was two single beds pushed together. to make matters worse the bed was not very comfortable and not as long as a standard bed. the bedding problem may be related directly to our room size we reserved the smallest of their rooms the size of which reminded me of a manhattan hotel room. i recommend this facility for the business traveler the facility is in the middle of the financial district and there is direct access to a better than average pub which shares part of the street level space. i would also recommend the facility to the cost conscious personal traveler who is ok staying a bit off boston’s tourist routes.',happy
id15481,' i recently spent the weekend at the w in times square to propose to my girlfriend and it went perfectly thanks to all the help of the w staff. i choose the w because of its great reputation and ambiance and i was certainly not disappointed. the bar-lounge on the floor where you check in is great for a drink before you go out or if you just want to spend the night in. the room decor was amazing we had a rain shower head and there was no detail forgotten. i also called ahead of the big weekend to look at rooms and plan the big night. i spoke to jenna their w insider and she was so incredibly helpful i cant say enough great things about her. she helped set things up on the big day and filled in the entire staff on what was going on just in case they needed to help out. to summarize if you want to have a great weekend with exceptionable staff book at the w.',happy
id15482,' this place is a good hiding spot for couples but not a really good one for families with neither small kids or teenagers they will become bored really quick. the building structure itself could use a lift it shows that had better years behind....',not_happy
id15483,' though this hotel didnt have cockroaches it looked like a roach motel! when we first walked in the hotel i noticed that the plaster was cracked and coming off of the ceiling and walls! check in is at -:-- we arrived at -:-- and our room was not ready! so of course i needed to use the restroom the door had no lock and there were holes in the plaster and walls where i could see the lathe every where i looked and it was filthy!!! we finally get our room and take the creaky creepy two person elevator it opens up to a darkdank hallway with dirty stinky stained carpet! it is an image i could imagine to be in a steven king novel!!! our room was even worse! the head boards and lamp shades had a thick layer of dust and dirt the lamp shades also had splattered soda im guessing on the inside! the bathroom was moldy and dirty with the only outlet for the room next to the shower wall! no towel hooks or anywhere to put your toiletry is. i was afraid to sleep in the bed for fear of bed bugs! there were only - fuzzy cable channels no air conditioning so we had to sleep with the window open and you could hear everything. and the customer service was lousy no help at all!!! the owner should be embarrassed and ashamed at the condition of this hotel! it should be condemned!!! i would have changed hotels but their cancellation policy is ridiculous and i would have ended up paying for my three nights stay either way! i also have pictures which i will try and post later.',not_happy
id15484,' the location is good as youre only a few blocks from the lincoln memorial and the white house plus it is only a block from gw university. the rooms were ok but my ground floor room had a view of a building site and the kitchen was very old and basic. it badly needs to be updated. having said that they were doing upgrade works but im not sure to what extent. but as there werent proper blinds the light kept shining in from the door in the kitchen and also the bloody fridge was humming all night. oh and the cable on my phone was crap! i had room service one night and it was ok id give it - out of -. the neighbourhood itself is alright not much there itself apparently from homeless guys sleeping in the park but a good location if you are visiting the university. would i recommend the hotel? depends on the person it was fine for me as i was on my own and just staying a weekend and as i could walk to the mall it was good. but having said all that it was good value.',not_happy
id15485,' we saw all the great reviews here and we felt this place sounded like the best combination of reasonable rates and top user reviews. we hit the jackpot! i loved everything from the awesome location easily accessible subways superb friendly service and squeaky clean rooms with adjustable firmness bedding. the rooms are not huge but they are comparable to decent hotels across the country quite comfortable with nice furnishings and a herman miller desk chair to boot. wifi was included and it was pretty speedy. didnt try the restaurant because there are about a thousand in that corner of nyc.',happy
id15486,' room: everything in the room was as nice and comfortable as all the reviewers have noted except for one thing: the heater seemed to be always on regardless of what the setting was on the thermostat i had it even at the lowest setting (-- degrees f?) and it was still blowing out hot air i ended up turning the whole thing off as it was getting too warm in the room and the window could not be opened to let fresh air in. other than that the room was adequately furnished and i appreciated having drawers available to put my clothes in. just curious is it a disappearing amenity in hotels these days to have storage drawers for guests? wi-fi: $-- per -- hours. from jfk: many ways to get to manhattan i took air-train to jamaica center to catch the e-train made a transfer at lexington---rd to a downtown - train and got off at grand central---nd st. hotel is - blocks south on --th & park. others: -)interesting that the room has a fancy hot water dispenser (for tea) my opinion is that if they have to provide you with pictorial instruction to operate the unit (to get hot water into a cup) it has been over-engineered and not worth having. i was not able to follow the instruction to operate the unit (the model shown in the picture was different than the one in the room) i got it to work by trial and error there were - or - buttons on it the trick was to hold two of the buttons simultaneously to get the hot water out -) there is no self service in the lobby to print your boarding pass. you go to a concierge and request one and there can be a short line she would log in to your airline account on your behalf (extending her keyboard for you to type in your password) and then print out the boarding pass. it felt a little uneasy to trust that she would log out of your account before she took care of another guest.',happy
id15487,' i stayed here for a conference held on site. i appreciate the character this older building has that you cant feel in a new hotel. meeting rooms were spacious. guest room was renovated and very up to date. i loved the window in the bathroom! how often do you see that? linens were so soft bed was wonderful staff very helpful and friendly. a slight odor in the bathroom but nothing too noticeable. join the loyalty program and get free wifi and other perks. several good restaurants within walking distance. lounge and restaurant on site were pretty pricey but food was great.',happy
id15488,' the rooms are suicide proof. meaning that the windows are bolted shut. no fresh air will be allowed to enter your room. internet is expensive unless youve worked your way up to the spg platinum level where it is free. all gold and lower status card members recieve no perks. food is good but pricy. hotel is totally non smoking.',not_happy
id15489,' this airport is nicely situated right beside the philadelphia international airport. shuttle departs every -- minutes and is a --- minute ride. i did not experience any airport noise over the - nights i stayed there. not the most modern hilton the rooms and hallways are showing their age but everything was clean and comfortable. bed newer and very comfortable. staff was very courteous & helpful. nightly rate a little pricey compared to some other hilton properties i have stayed at recently but in line with other similar hotels in the area. cab ride into the city is ----- minutes depending on traffic but the fares are flat rate of approx. $-- due to the airport starting point. would definitely stay again.',happy
id15490,' i have recently made two business trips to new york and have stayed at the fitzpatrick grand central on both occasions. the hotel is located in a very central location and is a walk or short cab ride away from many different attractions and restaurants. the staff at the hotel is friendly and courteous and was receptive to my needs. the rooms lobby and lounge areas were very clean and comfortable. the concierge is greg mike and garfield were always extremely helpful with our bags or hailing cabs and marilyn was very knowledgeable and a pleasure to work with at the desk. i also had the chance to eat at the wheel tapper a restaurant attached to the fitzpatrick for dinner. the food and ambiance were both very good and service was quick. i would highly recommend the fitzpatrick grand central for business purposes or a family trip to nyc.',happy
id15491,' a boutique hotel. the rooms could be bigger but were extremely functional. great bathroom lighting and a microwave and fridge in every room. ask for a room on the side that views mt. ranier on a clear day. they have bikes to loan (i think for free). the breakfast buffet was limited but included in the room rate . parking and security were good. they have free carts to loan out with themes (board games books aromatherapy etc.). the shuttle to town is small. the staff was accommodating.',happy
id15492,' my initial reaction was wow...what a tiny room! then i noticed the wall paper that was separating from the wall. not a pleasant site. when i saw the bathroom i almost threw up! the ceiling had a lot of water damage and it looked like it would cave in any moment. the bathroom was also very tiny! i would not stay there again nor would i recommend this hotel to anyone. what a great dissappointment considering ive always stayed at doubletree.',not_happy
id15493,' we stayed here because the hotel would accept dogs with minimal expense. the location is great but there were several issues. the rooms on the freeway side (front) of the hotel are not as well insulated from the street noise as they might be. the room while large was somewhat dated but we expected that in a lower cost facility. the breakfast room was very nice and the food was good but limited.',not_happy
id15494,' i stayed here for two nights on a business trip. pros: -lobby is great for business meetings especially after the morning and night rush -it is new york so i actually considered the bathroom to be a decent size and it had a little table for toiletries-makeup -free upgrade to corner suite which faced south -overall quiet considering location -great front desk customer service -very comfortable bed cons: -room service... i had oatmeal which was a soupy mess and asked for iced water to be brought up with the order and it was not... minor but at the same time if youre paying $--+ for breakfast it should be done right! -party type crowd at night- it is a trendy hotel in soho so it is too be expected. i would just say staying here for fun would be better versus business... overall i enjoyed my stay and definitely would come again.',happy
id15495,' this is a moderate sized hotel -- stories. when i asked for a room as high as possible and quiet the counter staff took care of it. but when i saw the room had a adjoining door and requested another room they switched me to a coveted corner room on the same floor (--th). extra bonus points for the staff!!! rooms where slightly large clean and the beds are extremely comfortable. could be the best beds ive ever encountered. the lobby and public areas are dated and past their prime. hinting at it is past as a high-end hotel. the hotel needs to be updated but i expect there are reasons why this hasnt happened ($$). also the single hotel restaurant (super-expensive) is forgettable. breakfast (oatmeal coffee and oj) was $--. the elevators are fast and handles the number of guests easily. the workout room is ok. but has only - cycle machine????? --- treadmills.',happy
id15496,' have stayed here many times and came back for one night in october. great location near central park and the theatre district moma and -th ave. rooms are good. try to get a renovated room if possible. for a large hotel it does not have enough elevators and it can be a bit slow to get up and down in nrush hours.',not_happy
id15497,' first of all i dont go on holidays to sit in my hotel room all day long. as long as the room is clean ac working and it smells nice im satisfied. this hotel fullfilled all those demands. it also had a little gym and a clean pool. we were in the pool all day long and it was very clean. it is not so much nearby but if you have a car it is good. (we had) id stay again!',not_happy
id15498,' the hotel is really close to major department stores the public market is two blocks away and the service is excellent. we booked the pre-cruise package and it was really good. an overall good experience!',happy
id15499,' inn at queen anne is an older boutique hotel with age-appropriate decorations in the halls and lobby. my room was basic but clean and freshly painted. a view of the space needle loomed large out the window; it is only - blocks away. there was a small full kitchen complete with gas stove and oven bar refrigerator microwave and pots dishes and utensils. there are - supermarkets within - blocks so it is easy to get whatever you want to eat in. but there are a very large number of restaurants of all kinds within a few blocks. downtown seattle is a -- minute bus ride away; the buses run frequently and to after midnight. on the down side there is no elevator in the - story building. and the free wi-fi was up and down most of the time. also there was major construction across the street that started at -am on weekdays. it was hard to sleep in with the nails being pounding incessantly. that should be a temporary thing since they were building quickly. i had a weekly rate for my -- day stay and the price was the best.',happy
id15500,' booked this place through an online discount site and we were very excited to try out this elegant and cozy hotel. however we started having problems the moment we arrived. first of all the hotel does not allow any parking other than valet and from our room we could see our car parked in a poorly lit alley. our check-in was uneventful and we made our way to our assigned room. when we inserted our key and walked in the door it was clear that the room was already assigned to someone else - their open toiletry kit and suitcases were quite the giveaway. we hurried out of the room and went back to the front desk. our second assigned room had - double beds instead of a king so back to the front desk we went. our third room was perfectly fine. very clean no complaints. until the middle of the night. when the fire alarm went off every - minutes for about -- min. my husband called the front desk after the first alarm to ensure that this was a false alarm (which it thankfully was) so we tried to go back to sleep. needless to say this wasnt the best night is sleep. the hotel was gracious enough to skip the $-- parking charge because of the disturbances last night when we checked out in the morning...but our kick-off to our cozy weekend away was already ruined. definitely wont be visiting the st. regis again.',not_happy
id15501,' we stayed here for four nights during the carnival and memorial day weekend. booked in advanced we got a great deal at $---. for all four nights. pros and cons? ... pros: **inexpensive ** great location being on lombard ** across the street from the home plate the best breakfast spot in town must go!! ** if you complain the problem will be fixed....(most of the the time...my hubbs fixed the toilet and fan) ** we got a room in the back so it was quiet ** free wifi-cable ** good water pressure and ample hot water ** free off street parking cons: ** the door lock was broke and we had to get the front desk to let us in each time (for four nights). ** not the cleanest (we had to ask for new bedding because our blanket was um...clearly used... =- . also lots of dust and thick dust bunnies bordering the floor and floor boards ** ceiling fan was broke toilet sometimes would flush others took a lot of work and the cable is sound on the tv was off all in all if we wanted to travel to sf and needed cheap place to stay wed go again and be sure to be prepared for any advanced requests (ie: all fresh bedding). that said for a bit more we love staying in the travel lodge at the presidio. the front desk guy who has been there for years know everything about the city and can take you off the beaten (tourist) paths to the city is heart.',not_happy
id15502,' we only spent one night at the four seasons but absolutely loved it. the staff was very friendly and helpful from the moment we arrived and really made us feel welcomed. this is not a stuffy four seasons. the lobby bar is lively at hour with lots of locals drinking beer and enjoying an after work snack. our room was large and very comfortable with a nice view of town lake. the bath products provided are loccitane and the towels and robes were nice and soft. room service was fast and very good at breakfast. the hotel is in a great location within walking distance to the capitol and many bars and restaurants. ask the guys at the valet stand where to go!',happy
id15503,' as a business traveler i have had the pleasure of staying at this hotel since october ----. my stay has been a minimum of - weeks out of a month. the staff is friendly and extremely accomidating. the hotel is alway clean and has never had the feeling of a dirty film inside that a lot of hotels have. the hotel is conveniently located to attractions shopping airport and downtown. the beds an pillows are amazing i always get a good nights sleep when i am here - it has truly become my home away from home. i had tried other hotels in the area but none can compare on any level so comfort suites near six flags will always be my choice when staying in the san antonio area. you will never be disappointed if you stay here!!!!',happy
id15504,' we stayed - nights in august in a double queen city view room with a balcony overlooking the outdoor pools and with partial views of the lake and navy pier. we had absolutely no issues with noise whatsoever. the room was one of the turquoise carpeted ones and it was hugely comfortable with ample space for - adults plus - kids. the bathroom was lovely with a great design rain shower and beautiful bath products. perhaps they could improve the lighting over the mirror. there were nice high-tech touches too with an i-dock and all the info on the hotel and surroundings being fully accessible from the flat screen tv. my only quibble is with the in-room coffee. we didnt have the expresso machine that others have spoken about and the lavazza coffee in our regular coffee maker really did taste like sock juice. disappointing. this aside the hotel does have phenomenal facilities including a mini art gallery a half basketball court state of the art fitness machines and - pools etc. front desk staff were efficient and professional if on occasion a little stand-offish compared to say a kimpton hotel. other than that we found the staff to be very accomodating. housekeeping was excellent and extremely discreet though they need to improve their english skills ( which i know is hard to do when youre working all the daylight hours to earn your living) in order to interact better with guests. we had a problem with our air conditioning one morning and the friendly irish technician arrived to fix it just -- minutes after i had reported the problem through the tv! that is great service and it was followed up by a personal reply to my customer satisfaction survey from the hotel is general manager. we ate at fillini is once for breakfast and once for dinner. there was a slight glitch at the restaurant when our cocktails (excellent) came up from the bar at the same time as our food order but nothing to ruin our evening. the food was decent. nothing to write home about but better than most hotel restaurants and it is nice to be able to eat in when youre tired after a full day. the only disappointment was the fried chicken strips for our - year-old. they were plentiful and tender but a quick toss in some olive oil and garlic would be so much better than than the battered variety. to conclude if youre looking for a comfortable sleek and modern hotel in a very central location with great views and all the facilities you could wish for then you cant go wrong with the radisson blu aqua. i know that if we are ever back in chicago we wont hesitate an instant.',happy
id15505,' cookie cutter hotel room that would bore you even if you were on a business trip. with so much to see and do in dc you can do better for price and location in other hotels. rude check in staff sealed the deal that this is not the place to go for a fun experience in our nation is capital.',not_happy
id15506,' this is the second time ive visited this hotel. it is a great place and we tried the restaurant this time which was decent with a nice bar. the lifts were having a few issues which was a bit worrying but apart from that it was a really good experience. dont forget to go up to the roof terrace with a bottle of wine. one thing i would say though is that the hotel is not so convenient when it is raining. you need to get a taxi downtown if you dont want to get wet.',happy
id15507,' this hotel was the worst hotel i have ever stayed at and i have stayed at some real roach motels. from all the photos the hotel looks freshly remodeled and clean but the hotel must employee a professional photographer because it was not as pictured. for $---.-- a night it should have been at least one step above a motel -. we had no hot water in our room and there was hair in the shower and on the bathroom floor. i wanted to throw up when i saw the hair. nasty!!! as i turned the water off the knob fell off in into the tub. it was already after midnight because we had a late start so i would save the complaining for the morning. the walls were paper thin and people were partying until -:--am. we finally got the baby to sleep after the partying stopped so we turned off the t.v. and heard nothing but police sirens for the rest of the night. it was like that scene in big where is in that scary hotel in the city and was afraid for his life. worst experience of my life.',not_happy
id15508,' just spent - days at barton creek for a club corp team tournament. this is my -th visit to the resort. this place actually gets better with each visit! food room quality service spa and the golf conditions are top notch. we played the fazio canyons fazio foothills and the crenshaw cliffs. all - are in excellent shape despite the drought. for experienced golfers you cant find more challenging courses. all three also offer spectacular views of the texas hill country. the resort very much caters to adults so wouldnt recommend it as a family destination but what a great place for a couples trip. two big thumbs up!',happy
id15509,' amazing hotel. you can easily understand why celebrities stay at this hotel. the level of service lived beyond its reputation. everyone anticipated your needs and was very pleasant helping. from the mini-driver to the concierge to the wait staff bringing breakfast every morning the service should be what every - star hotel aspires to. clean beautiful comfortable. best hotel experience ive had.',happy
id15510,' very dissapointed in this hotel is amenities and housecleaning...the bar seems to be an afterthought that only opens at - pm and has poor service.. had warm draft beer at $- a glass..bartender said they just fixed the condensor but yet he never checked or tasted the beer for temperature. he was more interested in his coffee than the patrons waiting for drinks. the resturant food is expensive and below average..but pleanty of great resturants withing walking distance and you can walk to all the sights....car parking package was great and well worth taking as you can go in a out as often as you like. no towels in room upon registration we had to wait until -pm to get our room cleaned on our -nd day there...tried to take a rest mid day but couldnt as we waited - hours for the house cleaning that was only - doors down. - stars was for location and because i was there on points...two stars if i had to pay $--- nite.',not_happy
id15511,' so firstly i think the dana is pretty good value for money esp for the central location. the rooms are very comfortable and clean with a good bathroom and a decent stereo (b&w zeppelin). the bad points - the blinds didnt black out the sun on a morning so we were woken up pretty early most days. someone has already commented on the unfinished concrete look - made me feel a bit like we were sleeping in the multi-storey carpark. finally and the biggest issue we had with the dana is that they seem to value the vertigo bar and their clients more than they value their hotel guests. we were made on several occassions to walk up one floor to get in the lifts as the ground floor were exclusively for use by the bar guests - surely as a hotel guest we should take prioriity and not be told by rude bouncers and bar staff to go up to the lobby??? the door staff (of the bar) also let the door go in our faces a couple of times instead of being polite and courteous. quite rude and def shows the attitude of the hotel. we were also told a couple of times that the bar was closed for meetings (this was at ---pm) so that was quite annoying. the gym was small and had these cable machines that were def more form over function - over designed and didnt do the job that a standard multi-gym wouldve done - a definite let down there. check in was also slow - but i think this was a one-off as one guy was having problems with his booking. would i stay here again? probably not as there is such a choice of nice hotels in chicago. but then i wouldnt say there is enough wrong with this hotel say def dont stay here.',happy
id15512,' minimalist is a beautiful concept for business travel. it was full of young travelers. i’ll recommend it for long stays. the hotel is different and clean. we loved it. there are no carpets which makes the floors a little noisy. free breakfast was actually good. the coffee was excellent. there are not direct highways to the woodlands where we spent most of our time secondary roads are slow and dark at knight without a gps could be difficult to navigate. this hotel is not as near from houston as i though lets say is in the middle between houston and the woodlands.',happy
id15513,' the hotel is new with an excellent location and rooms are ok even though a bit small (set with - double beds but honestly you cannot go around each bed...). the kitchen is ok but the room so tiny i dont figure out myself cooking dinner in this place - really strange for an extended stay hotel. what really went wrong is : the breakfast room is so small compared to hotel capacity it is nearly impossible to actually have your breakfast; you have hundreds of people fighting to get a tiny roll & butter and honestly i do not feel like fighting for food at breakfast during my family breaks - it is a shame they include this in the price. they are not dimensioned to serve that many breakfasts. we ended up having breakfast outside in a quieter place. also the lifts were an issue - i imagine this is a typical nyc issue but still waiting --mins (!) for your lift around -am or --am is really something you do no expect. get prepared to run the -- floors down by foot if you have a timing. the service team were doing their best but honestly what can you do when there is such a conception issue with your hotel ? maybe it was high season and really packed with people but isnt a hotel meant to be full at most times of the year ? therefore i would not specifically recommend this hotel. there are many other places where you would get the same space at the same price but without the mayhem.',not_happy
id15514,' i have stayed now a few times at this location and am very impressed i just love it! the location is amazing the prices are fair the service is excellent and the hotel is wonderful! id stay here time and again! just to be downtown and be able to walk-mall ride everywhere in the area is awesome and having a gorgeous cozy place to stay on top of that is perfection!',happy
id15515,' this was my -th stay at this hotel. their consistency of service is amazing. the room was clean large comfortable. the shower had great water pressure the towels were soft. the popcorn soda evening reception and breakfast were all nice touches. the hotel was as full as ive ever seen it yet i could still get a seat at breakfast and i didnt hear any noises while trying to sleep. this hotel kind of ruins other hotel stays for me because ive come to expect this level of service everywhere! i would not stay anywhere else in charlotte and wish they would build hotels in every city where i visit frequently.',happy
id15516,' my agency chose this hotel for a course that i attended. the bathtub was stained and patched with caulking all over. housekeeping missed the room one day. had to request bath soap and toilet paper because staff did not replenish during the day. hotel is a -- minute walk from the riverwalk. area close to hotel gets dark at night unsafe to walk. hotel parking charges $-- per night. no open parking nearby. internet in the rooms is $--.-- per day but free at the lobby. business center is ok. room did not have microwave oven or fridge. no complimentary snacks or breakfast. gym facility was good however they did not carry the earphones thar they were offerinng whwn using the machines. if i were to choose i would hace selected the residence inn.',not_happy
id15517,' we stayed at the hilton garden inn on august -- and --. when we arrived at our room the first night we noticed something not right about the beds. they were sort of caving in towards the center. i went down to the front desk and explained the problem. the staff were very friendly and accommodating. they placed us in another room. unfortunately the only room available in the hotel that night was one with a door to an adjoining room. we dont like these type of rooms and always request they do not place us in them. since however it was all that was available that night we took the room with the promise that we would have another room for our second night. (the room turned out to be just fine by the way.) the next morning we were given a complementary breakfast and our bags were moved to the new room for us. we were placed in a beautiful room with comfortable beds and no adjoining door. we were completely satisfied with the manner in which the problem was solved. we have stayed in this hotel many times and have never had a problem. it is nice to know however that if a problem does occur the staff will remedy it quickly and with a smile. from the night staff to the morning staff they all handled the situation in a professional and cheerful manner. we will always to return to the hilton garden inn since it is obvious that customer service and satisfaction are their number one objectives and long-term goals. great job hilton garden staff!',happy
id15518,' overall we had a good time during our stay at the president hotel. the decor throughout is pretty fun. very modern and cool. the staff were very friendly and the concierge really helped us on the first day. they have a great japanese or korean restaurant onsite. very authentic food. we had reservations at the hilton in hasbrouck heights (see my review). after one night we switched to this hotel. it is right on times square at --th & -th. in the heart of the action. the one bad experience was that the first room they gave us had a dead mouse right inside the door. they apologized profusely comped our meals for the rest of the trip and gave us a new room. i was satisfied. i guess the other thing is that the window a-c unit was very noisy which made it hard to sleep. but i didnt come to the big apple to sleep!!!',not_happy
id15519,' the hotel is just about on the limit of being too far from all the attractions of san francisco. you can easily walk to union square but you would have to take a cable car to get downtown or to fisherman is wharf and pier -- golden gate bridge etc. but it is a great excuse to hop on and off! the hotel staff are very friendly and helpful the rooms are very clean and comfortable. there is a cheap shuttle to get you back to the airport too. the entertainment and wine tasting at -:--pm is a must!!',happy
id15520,' we have visited here more than - times this year for business. the rooms are up to date and most ground level rooms have a beautiful patio on the courtyard. the on site restaurant is awesome and has a well rounded wine list to accompany the great food.',happy
id15521,' so many great things about this hotel. . .it is close enough to the airport to be a super cheap cab ride and it is right on the edge of the gas lamp so shopping and restaurant options are everywhere. the rooms are just funky enough to feel cool but not uncomfortable -- in fact the beds gave me one of the best night is sleep ive had in a while. but what really set this hotel apart for me was the service. im on the road ------ days a year. the service provided by absolutely everyone at this hotel was exponentially better than ive experienced anywhere! the staff functioned as a team and everyone is can-do attitude helped anticipate and avoid problems as well as come up with great solutions to any concerns. try a burger at maryjane is and have a beverage at float. fun funky memorable and definitely a place id go back to in a heart beat.',happy
id15522,' loved the neighborhood and the swimming pool--great for single travelers. plenty of places to eat aound the hotel which is very large but the rooms are beautifully appointed. enjoyed the makeup mirror in the bathroom particularly',happy
id15523,' i booked this through a site for last minute sales. i paid $----night. the room in the south tower faced the river and was amazing. yes this is the tower that has not been upgraded. but it is still great and will be amazing when spruced up.',happy
id15524,' we stayed here for four nights and the stay was a better than average experience. the staff was extremely friendly and helpful but didnt always give us correct information. the computer in the lobby was a wonderful extra. we are used to that amenity in best westerns and it is one of the reasons we often choose best westerns when we are traveling. this is the first time ive seen this at a radisson and it meant we didnt have to lug our own computer and could still stay in touch with work email. the room was clean and comfortable. but the disability accommodations in the shower that were extremely problematic. the built-in tile seat at the end of the shower farthest from the shower head and controls was a bit too far to be reached by the shower head on the hose. the shower head on the hose was so difficult to turn on and to figure out how to turn on that we had to call the maintenance person -- who couldnt figure out how to turn it on either. finally my husband figured it out -- accidentally. the shower curtain wasnt long or wide enough to contain the water and so the floor got flooded. there was always ice water in the lobby and that was wonderful because it was so incredibly hot outside. although i had made a special call directly to the hotel to make sure that the disability accommodations would work for us and to make sure that we would have a fridge waiting for our medications and that all feather pillows had been removed when we arrived there were feather pillows on the bed no fridge and the shower had the problems i mentioned above. and they had no record of my calls and requests. very annoying -- but alas very common. still the staff responded as quickly as they could to the problems corrected them as well as they were able and made sure to give us a first floor room. nice people on the staff but not trained to deal with guests with disabilities only technically in ada compliance. but we would stay here again because most hotels are no better in terms of disability issues and often not as nice as this place.',not_happy
id15525,' because of it is location we booked - adjioning rooms at this hotel to get ready for my wedding. the main part and bathroom vanity area in the rooms were large enough that we had plenty of space to hang out but the bathroom itself is a little small. the hotel has a modern contemporary feel and was very clean overall. check in was a little bit of a bother - the front desk empoyee had some trouble dealing with multiple check ins at one time (at one point she had - groups waiting) and it showed on her face. a group of us came back to the hotel that night after the wedding reception and really enjoyed the bar. the bartender was very friendly and even helped us order in some late night food.',happy
id15526,' i dont have one bad thing to say about this hotel. the staff was energetic and friendly attentive but not obtrusive. staff was also very down to earth as we convinced the doorman in the purple velvet suit to pose for a silly picture for us. the decor was very contemporary and warm. our bed was huge and comfortable. i cannot wait to go back!!!',happy
id15527,' just like the title the hotel is beautiful and the views are great. wish we could have had a bath and not just a shower. but the beds are comfy and you dont hear any outside noise. also it is in walking distance to everything...which makes it nice. the front desk staff is snooty and the lines for check in are oddly large besides that youll enjoy your stay in nyc!',happy
id15528,' had a great stay at the mandarin oriental... but might prefer the trump towers next time.... why? because i like an unobstructed view and trump towers obstructed the cp view big time... so i prefer to be on the first row next time. sure the mandarin oriental is a --star... but somewhat overpriced.',happy
id15529,' this hotel used to be the subtle and classy hotel nikko. it is now morphed into the sls - who knows that those letters stand for - and the lighting clubby lobby and dark halls are similar to the mondrian and the re-imagined roosevelt hotel ... two other hotels inhabited by ---something agressive scenesters. yes everything is overpriced but i found my room to be pretty interesting in its design and furnishings... from a giant wall with a two-way mirror that hides the large flat screen tv to highly polished stainless steel sliding doors for the cool bathroom with a huge shower and sink. trouble is the bathroom was so dark that i couldnt see to shave so when i went out into the light i noticed i looked like i was some old man who missed a bunch of spots... maybe the dark lighting is why the maids obviously missed dust everywhere! the worst example was the mini-bar basket that included a $-- sls baseball cap - it was black and a ton of dust bunnies - not just a little but a lot! then i noticed dust all over the night stands and other surfaces. room service was prompt and good. i special-ordered a smoke-salmon omelette and it was good - as was the homemade pork sausage. the staff was uniformly friendly - a surprise for such a pretentious looking place. from the hotel operator to the front desk and concierge staff and the room service order taker - they were all as cheerful as the four seasons people... but the big difference - the four seasons would never have such dusty-dark rooms - and they always have - or - concierges working instead of just one. for my money id choose the four seasons any day. but then again im ---something instead of ---something. one note: even if you are a young hipster youll hate a room that looks out on a construction project - that was actually filled with workers and noisey machinery on a saturday morning. id say the only way id stay here again is if i got some great deal or work was paying ... but again there are more comfortable and cleaner options for the same or even less money',happy
id15530,' the hotel is located near the financial district union square market street and so on. the biggest plus for this hotel. the rooms are small not too comfortable let is say very basic and you get to hear whatever happens outside your room. staff is nice and helpful in particular a woman whose name i forgot (maria or something similar) was absolutely lovely! the free internet is kind of hit and miss could definitely be better and faster.',not_happy
id15531,' first off a disclaimer: im a marriott gold member so i did get a concierge floor room (and the brand loyalty did influence my decision to stay here over the conference hotel a few blocks away). i was also here for business rather than pleasure. as a hotel it was impressive. the hotel elevators are a central bank and you simply type your floor into a keypad and it assigns you to an elevator (there are two sets - one for lower floors and one for upper floors). all elevators hit the first few floors though. the lobby-check in is on the -th floor but was not tough to find. the room i got was on the --nd floor had a nice view toward the river and for the amount of noise outside the building it was incredibly well soundproofed (lower floors might be noisier). there is no pool but the fitness center was well appointed and not too busy in the afternoon. there are some restaurants and the (vastly overpriced imho) view bar that is popular with people not staying at the hotel (who ignore the signs that instruct them to change elevators at the -rd floor and end up riding up the elevator with you). the elevators get extremely crowded in the evening with folks going to shows or coming in for the restaurants and usually there will be a queue to get one since the elevator system keeps sending everyone to the same elevators regardless of capacity. the hotel is an ideal location for anyone in nyc for fun - youre in the heart of the action. not so great for business travelers since you need to battle your way through the throngs of folks taking in times square or waiting for theatre tickets (your cab fare will go up a few bucks as they creep through that traffic mess too) - and the nearest subway (even though it is still on times sq) is about a - minute walk through heavy pedestrian traffic. long and the short - i would stay here again especially if it were a pleasure trip.',happy
id15532,' i am an spg gold member and often stay at this hotel when in la. absolutely one of my favorites. rafael at the front desk was great. pool is awesome. valet is pricey but convenient. i think it is $-- a day. self parking is $--. starbucks in lobby thats if you need to go down there.because starbucks cofee is also in the room.have stayed at this hotel approximately - or - times and have always ejoyed my stay. great staff all of them. free wifi for spg gold & platinum members. nice gym area. and thats all i can think of.',happy
id15533,' very nice hotel with very good affordable restaurant. location on mission bay is great for staying put and the one-block walk to the mission beach on the pacific is doable and an added treat. although the front-desk personnel was mostly cool when asked they were very helpful and plesant. the best service was in the restaurant where each person encountered seemed excellent like the food. there is no shuttle so prepare to provide transportation. even the close attractions such a sea world was a medium bus ride away but fun. other attractions require taxi or limo (well worth limo for long rides) a friend and i stayed for three nights and had a great stay. the pool is nice and the hot pool is so great that it was often full. we had a room with kitchen which i recommend as it is away from restaurants and stores. we found it helpful for leftovers. the hotel overall and the room was clean quiet comfortable beautiful setting and location and i plan to return next year.',happy
id15534,' ive arrived in ny i late evening. in hostel reception i heard that of course i have valid confirmed reservation but they dont have free rooms ?!? i havent got such serious situation in much more wild countries. but this is ny - the middle of civilisation ?! man in reception told me that there is nobody responsible for that situation and today it is impossible to solve the problem so i should take myself and find any hotel as soon as i can (it wasnt easy). i returned to west side inn next day they gave me back money for more expensive room in other hotel and gave me also little discount for next nights in west side inn. no simple word like sorry . next days i saw many times people on reception desk with the same problem. so i think - avoid this hostel.',not_happy
id15535,' great upper west side location and value. a return trip to the ota hotel for us. we arrived mid-day and were told our room would not be ready until the official --:-- check-in time. at that time our room was still not ready and the front desk manager graciously gave us a different upgraded room. rooms are small but nicely appointed and efficiently planned. staff is always friendly. but doormen tended to watch people carry their luggage and-or prams up the stairs rather than jumping to assist.',happy
id15536,' this hotel was the biggest dump i have ever stayed at in my entire life. the paint on the ceiling was cracking off the carpet hadnt been vaccumed in months and the bar of soap that the maids left in the bathroom had someone else is hair all over it. the employees at the receptionist desk also seemed to be unconcerned about the situation with my room.',not_happy
id15537,' terrible dont know how they got - stars the guy who gave it to them must be high on something becoz this is a motel not a hotel and there was construction during our stay which made it worse!',not_happy
id15538,' we chose the madison out of necessity. well return because of the experience! we needed a downtown room and all of the more economical brand hotels were sold out. what a wonderful wonderful stay well worth the few addituonal dollars. the service and recommendations by front desk and concierge-valet were spot on. our room was well appointed and very clean. im most impressed by the genuine friendliness from everyone we met. the rooftop bar is a neighborhood gem and the best spot in town to watch the sun set.',happy
id15539,' there are two hallways that meet in a ‘t’ on each floor at the end of each hallway is a window consisting of glass slats. in our case on the sixth floor the slats could not be closed properly resulting in a chimney-like draft in the hallways. all rooms have a small balcony and the seal on the door in our room was as as airtight as a burst balloon. while examining it the upper third of the rubber seal fell down the rest of it being very porous and just plain old (everything looked to be original from the day it was built). the amount of air passing through the door caused the curtains to move and would have sufficed to put out a candle. we had requested a non-smoking room and when checking in i asked for a quiet room. this was on the sixth floor and i was puzzled that a non-smoking room would have an ash tray (another person in tripadvisor commented this is the smoking floor which then should not have been offered to us). we soon found out that smokers can use the balcony to smoke. the road in front of the hotel has expansion joints every twenty feet or so and cars driving by give off a tuc-tuc-tuc sound all night (reminiscent of cobblestone roads in germany). so we have a room that has a door that has effectively no seal meaning we could hear each car going by all night long. the chimney effect in the hallways sucked air in through the balcony door causing the heater to go on and off all night (we found no way of turning it off) plus the smoke from the room next door came in turning our non-smoking room into a smoking room. we complained about the seal and maintenance was sent up. in keeping with everything else - they simply confirmed the door opened and closed properly. nothing about the seal. we were offered a different room on the same floor but standing in front of the balcony door we experienced the same draft as in our room so we simply stayed put. i even considered buying some foam window seal at wal-mart to fix it but decided the room wasn’t worth the - bucks. as others have pointed out breakfast is a disaster. seating for -- people. i counted -- cars in the parking garage. you do the math especially since many vehicles will have - or more passengers. going into the breakfast room and hoping to find a seat requires a real optimist (or a fool). we drove around the corner to dennys one day and then grabbed some doughnuts at winchell’s (also just around the corner) the next day. the beds were ok and the room was clean so no minus points there. the rooms have apparently been renovated in part (wallpaper carpet) but the balcony doors look to be original equipment from when the hotel was built. the faucet handle on the vanity also looked to be original equipment (one of these handles you pull and pretty well limits you to all on or all off). the tv was an old zenith picture-tube type. no telling how old it was. we checked out saturday morning and sunday morning we discovered my wife hat forgotten her keys. we called the hotel and somebody went up and retrieved the keys. since we were planning to be in another bw hotel until wednesday i asked if they could be mailed using the post office guaranteed overnight service. i was given a number of reasons for not even trying something like that rather than trying to find a constructive solution. our confidence in the staff competence was somewhere down around the level of whale excrement in the ocean and had no confidence whatsoever that the staff would be able to mail the keys to us anywhere so we drove from las vegas to lax via to san diego to get the keys. given that maybe only --- people handled the key ring it was pretty cheeky that one of them stole a small xenon flashlight from it. for a simple overnight the hotel serves its purpose. we were not paying hilton prices so we did not expect hilton service. on the other hand i do expect a bit more than motel -. during our ---day vacation we stayed in five bw hotels and this was the absolute loser. we will never return - there are plenty of other hotels in the area for the same price that i would consider first.',not_happy
id15540,' dont be fooled by the impressive exterior or lobby. when you step out of the lift onto your floor you will find yourself in a gloomy hallway which goes off in different directions as far as the eye can see. the carpet and curtains have not been updated in our lifetime and the heavy valet doors are the originals. i walked to my room on my own and i had the feeling i was in some sort of asylum or prison - it felt like a threatening space. the room was spacious but again the furnishings were old and tired and the carpet was filthy. i checked the matress and was relieved to find it was new. one of my group wasnt so fortunate. she has bites. it also seems that the higher your floor the better the room. i was on the --th my friend was on the -th and we got her moved to the --th which was a king size bed with a slightly better bathroom but the carpet was still filthy. i found out that it was only -- dollars more per night to stay at the hilton which is further up -th avenue in times square.',not_happy
id15541,' value for money even if you are looking for a weekend get-away. near by market area has a lot of restaurants as well. only thing missing is room service...',happy
id15542,' enjoyed our stay. my little boy was sick and the cleaning staff offered him a teddy bear so nice! nice rooms friendly staff little pricey.',happy
id15543,' i stayed here for two nights on business. the hotel is clean the beds are comfortable and the views are excellent. however the lobby is absolutely ridiculous to navigate. the hotel is part of the gm complex so there are towers with concentric rings of walkways. you cant navigate anywhere easily - you can see where youd like to go but cant get there... we had to ask directions basically everywhere. at least there is a starbucks located on the ground floor so you can fuel up before wandering aimlessly. the cvs located onsite is also conveniently located but they close somewhat early (around -pm i think) - so if youre working late and then coming back to the hotel it is not of much use.',not_happy
id15544,' this hotel is in the middle of being refurbished while its location and the surrounding area are blighted by the construction of a light railway down central avenue. the decor and the rooms were tired confirming refurb is overdue. breakfast average although it seems to be a favourite spot for the local police to come in and write up their reports whilst enjoying a freebie',not_happy
id15545,' we arrived at the hotel and were reasonably impressed - the hotel was situated in pleasant grounds and the girl on reception couldnt have been more welcoming spending time going over the area and san diego in general as well as giving us a free upgrade as we were on honeymoon. the room (---) itself though was quite dated and was in need of redecoration. the bathroom was quite shabby and the bath-shower tap didnt work properly. i didnt think it was that bad but my wife wondered if this was an upgrade how bad were the standard rooms? that said the room was large so there was plenty of space for luggage. our bed was comfortable enough and there was free internet access too which worked well with my laptop. we had a room adjacent to the beach - it wasnt a great view as cars could park in front of the water...but it must have been far greater than those in the garden rooms. location...not so good. mission bay is perfect for those wanting to wander around a bit of the coast and it is also perfect for seaworld which is less than - minutes away. but if like us you wanted to eat out and drink alcohol every night in the busier area (ie broadway and -th avenue) then you are forced to get a taxi at a cost of $-- there and back. breakfast isnt great here but not bad either. the buffet is reasonably priced but the special orders are not. overall - a hotel with dated rooms but the overall experience is reasonable. staff very friendly and helpful.',not_happy
id15546,' i have stayed at the drake for years. in the past i was there so frequently that i reached hilton is platinum status. those days were very nice because the perks i received with that status were very nice (free breakfast at the executive lounge free wi-fi etc.) through no fault of the drake ive had less travel in the past few years so now im only at the silver status. so when i checked in at the drake this time i didnt get any of the nice perks i had become accustomed to. my room was ok but the bathroom definitely could have used a better cleaning. the bedding is nice as always. towels are a bit worn out. i went to the drake brothers for breakfast and asked the host if there was wifi before being seated. at check-in they said that there is wifi in all public areas. what they dont tell you is that it is $-.-- per hour. room service is very limited. i had an early flight home today and had to leave for the airport at -am. room service doesnt begin until -am and drake brothers opens at ---. really would have liked to have had an early option. the coq dor is great. good food very friendly atmosphere. we always enjoy the cape cod room too.',not_happy
id15547,' i stayed here for a little over a week in the dorm and i didnt think it was bad for what i paid for and the staff were very nice to me but i had to leave early and they couldnt refund my money but a couple months later i stayed there again and the manager recognized me and upgraded my room cuz i didnt get a refund before and i thought that was nice but everyone also has - remember u get what u pay for and i thought it was a good deal',not_happy
id15548,' from janine in iowa: i was very pleased with the room the location and especially the service at the inn of chicago in february. the staff members – the bell hop and others – went out of their way to be helpful. i was extremely disappointed however that my friend whose flight was cancelled because of winter storms did not receive a refund. my daughter & i had planned to meet our friends at inn of chicago and stay feb. -----. unfortunately they were unable to fly into chicago because of blizzards in new york. they were told that we could not stay in the room that they had reserved and even though they were unable to get to chicago that they would not receive a refund for those four nights. im not sure which is more guilty orbitz or the inn. so beware travelers!',not_happy
id15549,' the stanford court is nice but not that nice. this place would like to think of themselves as the ritz-carlton and they are not. the rates are overpriced and room service is ridiculous. for what they portray of themselves i would expect comfortable beds with nice fluffy pillows and soft blankets. not so. comforter looks like something out of a red carpet inn and pillows were tiny and flat. this place isnt bad it definietely isnt anything special. a couple good things the cable car stop is right outside on the corner which is convenient (although walking is more efficient than the cable cars. ride it youll understand). also the staff is knowledgeable and curtious. the food is delicious if you eat there at all. overall though it isnt worth it. if you want to spend your money and get quality stay at the ritz-carlton across the street.',not_happy
id15550,' we booked a suite style hotel so we could fit our two kids with us into one room since hotels in ney york city arent cheap. this hotel is right on times square with easy access to theaters restaurants and the subway to visit the rest of manhattan. surprisingly quiet room with large floor plan. did not feel crowded even with - of us. clean modern and friendly staff. would definitely stay here again especially if you want to be right in the middle of things.',happy
id15551,' i got the room via priceline for a chicago bulls game. apparently i should have seen what was going on in the area. the hyatt is parking was $-- a night because the ---- auto show was happening! because of our busy day we only booked one night of the over priced parking and one night down the road. there isnt much dining selections outside the hotel so my boyfriend and i settled for the sports bar place there. the waiter was really nice and talked to us and told us to sign up for hyatt gold passport because if you book two nights you get one night free. i asked him if it counted if i bought priceline. he assured me that the program did. they slipped my bill under the door and it had an unknown gratuity charge that i was never charged before at any hyatt. i went downstairs to the receptionist and explained it to him so the charge was removed. (i left cash on the table) i also signed up for hyatt gold passport. somehow the nice receptionist decided to charge me another night of $-- parking! i emailed hyatt about my issues and they responded that buying through priceline doesnt count and they will email me back about my parking charge. im still waiting. it is been over a week! so overall the parking was outrageous! the hotel was clean. the bathroom was outdated. so unless you are working at the mccormick convention center. stay somewhere else!',not_happy
id15552,' we were referred to the executive hotel by a friend since this was our first journey to san francisco. the rooms were quaint and comfortable as well as the hotel. a glass of red wine in the evening by the fireplace was a nice highlight after going all day in the cool weather! the staff during the week was very helpful and full of recommendations for places to eat. initially it is tough to find the hotel if you are not familiar with the city due to end of roads and one ways but once there the location is ideal to walk to many places in san francisco!',happy
id15553,' we stayed during the week for one evening. it was an attractive room (king suite) and clean however we had some difficulities adjusting the heat. it would not respond when trying to lower the temperature. in fairness to the hotel we did not alert them about this since it was late evening. another issue included being first assigned to a room that was already occupied (based on the clothes on the floor upon entering). we notified the front desk and were assigned another room promptly but it was a little embarrassing for all. the continental breakfast was worth attending although there are better choices close by if you are looking for a made-to-order meal. overall the rate (government) was good at $--. for future visits we would probably look elsewhere since there are so many choices nearby.',not_happy
id15554,' a great locaton for a fantastic hotel based very near times square. the staff are very helpful and friendly. breakfast is a treat of fresh fruit tea and coffee are available -- hours from the beautiful lounge area. in the afternoon ealry eveing cheese and wine is available. the rooms are not large but in new york we spent very little time in the room.',happy
id15555,' i thought i have prepared myself well knowing that i will be checking in at a days inn by bringing my own sheets pillow covers & towels. but when i got there and saw the actual room things that i brought were not enough! i should have brought gas masks own toilet seat high-grade protective clothing --- gallons of alcohol and disinfectants etc. i can not explain how bad the room is it smelled like a tobacco factory with a hint of curry food. the bed was at an angle the sheets were crunchy and yellow-ish in color. the restroom did not even have locks. the toilet seat was decaying the shower tub was decaying. i went down to see the manager his name is andy. he said oh the smell will go away. he sprayed some cheap freshener on the curtains and said it will go away. after staring for about -- mins i told my boyfriend that i think we should leave. it was the memorial weekend and everywhere was booked but i would rather sleep in my car than to sleep here. so we did not stay. the city of san francisco should do something about this place. it is a serious health hazard. worst part is they charge $--- per night!',not_happy
id15556,' stayed her - times within - weeks. first visit was much better from the room to the breakfast. the second visit was not good at all. first they did not have my internet reservation on file thankfully another room was available. second the walls are very thin that the family next to us was up after midnight with childen that were screaming and talking very loud with a loud tv that we ended up banging on the wall to get them to stop. third the breakfast the next morning was very slow expensive and not very good. i honestly dont think i will stay here again.',not_happy
id15557,' we booked this motel for location and it is at the end of the walk of fame and you are able to walk down the streets of hollywood very safely and easily from this motel. free wifi did not work for us the entire time we were there and we tried lobby balcony and in room. staff could not help. free breakfast consisted of one sticky donut and a cup of coffee hurried down in the reception or carried back to your room. staff could help in any way. they could not even tell me the cost of phone calls or seemed to help. when i keep asking about wifi they offered me a beer. not sure how that was going to help. you ahve to walk up the driveway to get into the reception and it is a very smelly entrance but the motel rooms are ok for the area. it is certainly a budget motel but ok if you are just looking for budget accommodation in the hollywood centre of town.',not_happy
id15558,' called to make a reservation and the lady was very rude. i am from out of state and when i hesitated while answering her questions (as i had to confirm with other people in my party) she started to yell. i booked it and then called back a little while later to cancel after reading terrible reviews and she yelled at me some more! i cant even imagine how a stay in this facility would be considering the terrible experience when only talking to the staff over the phone. i am extremely disappointed in the lack of customer service and helpfulness.',not_happy
id15559,' great location! the thai restaurant across the street (i believe it was called star of siam) is really great. walking distance to shopping and house of blues. the room wasnt very large but we didnt spend a lot of time in it anyway. we enjoyed the wine reception in the living room area; quite a nice touch. we even met some other guests who were from our area. the young man at the door who always wore his own stylish hat was so friendly and personable! now here are the cons. my husband and i have stayed at the conrad and never heard as many sirens and fire trucks as we heard at this hotel. so im wondering if it is just in a pathway emergency vehicles take often or if the windows arent as sound proof. we were disappointed our room did not have a coffee maker. we had to go to the living room area to get our coffee if we wanted it. service at this hotel was inconsistent. the desk was run by young --somethings and most of the time when walking past you wouldnt get a greeting. there were typically - employees at the front desk so it wasnt that they were too busy. when checking in it seemed i was bothering them. strange behavior for such a highly rated hotel. the hotel is restaurant bar was very understaffed. there was one bartender and when we walked in we were not greeting by either the hostess or the bartender. we sat at a table in the bar for -- minutes before finally leaving. again nothing was said to us. im a very friendly customer so do not miscontrue this review as me being demanding and snooty. i wasnt too upset about all of this because if you arent happy with a place there are dozens you can try. however i know for the price i do expect a few things that were missing and i wont stay here again. as my husband put it it is just missing something. definitely warmth for one. next year well stay at the conrad again.',not_happy
id15560,' we stayed here for an extended family getaway visiting our eldest child who lives in chicago. unlike some of the other reviewers i found the staff to be pleasant and helpful. the kids loved the pool - and i wish wed have more time to visit the fitness area because it looks wonderful. views from the hotel are awesome making waiting for the elevator a pleasant experience not that it was a long wait. though we were on a high floor i felt like everything was very accessible. a pleasant experience all-in-all. i would note that the starwood central reservations customer service was less than helpful.',happy
id15561,' great location as it is just minutes from --th mall. but that is about it really. rooms are pretty poor equipped no mini bar or mini fridge in rooms. thats quiet annoying. other wise comfy beds nice shower and great tv service. staff are pretty nice and helpful.',not_happy
id15562,' wonderful service wonderful hotel!!! very impressed. my husband arrived early and we had booked on hotwire so we werent sure what to expect. first he was told we had full beds i believe. he asked if a queen was available....they checked and told him to leave luggage come back later in the day. at check in time he returned and they put him into the newly renovated annex (gorgeous!!!) and i believe we had a king sized bed. room was so nice!! we loved it. view was okay...we were on -th floor so we couldnt see much!! it was in a great location!!! staff was very helpful!! great afternoon hour and morning breakfasts!!! drinks and hors dourves superb!!! we will stay again!!',happy
id15563,' i unexpectedly found myself looking for a hotel in dallas -- hours before i was to arrive. i found the best western - dallas hotel and conference center. the location was very convenient and the price (less than $-- per night) was low enough to make me consider maybe looking for a different hotel. since i was traveling alone i decided to go ahead and book a room. i am so glad i did!!! the location ended up being perfect for everything i had to do while in dallas. however this was secondary to the hotel itself. i arrived late (--:-- p.m.) the employees behind the counter were very friendly and mannerly. i was still skeptical as to what i would find behind the door to my room. when i got to my room i was more than pleasantly surprised! first the room was clean and fresh. very nicely appointed! there was a king sized bed wing chair desk with chair refridgerator microwave television and a dresser. i have stayed at much more expensive hotels and not been near as impressed as i was with this best western. now the rooms are not giant sized rooms so if you need huge rooms you should go pay lots more for a different hotel. the next day every staff member i encountered from the maintenance men to the general manager were friendly courteous and sincere. i guarantee i will be staying at the best western - dallas hotel and conference center my next trip to dallas whether i am travelling alone or with family and-or friends. thank you and great job to everyone at best western!!!!',happy
id15564,' new hotel stylishly furnished and well maintained. huge rooms big bathrooms great location close to the gaslamp district. all very easy-going and efficient. check out the rooftop bar on a warm night. great value!',happy
id15565,' we came at -:--am and there was an all night party dozens of people loitering in the parking lot there was no parking we were not allowed in the front entrance but there were non-patrons propping doors open all over the hotel there were dirty towels in the hallway a broken tv in the hallway no electricity in our hotel room. i cant believe that this place hasnt been closed down. we left shortly after we came. we will get our money back and we will never go to the comfort inn again anywhere.',not_happy
id15566,' well all good things must come to an end. so be our eight year run at the royal palms resort in phoenix. we thought about changing our annual hotel destination this year ---- but decided why change something that has usually been good? well we found out why. the front desk staff needs some training and they need to learn how to treat a guest who has been a faithful to their hotel for this many return visits. first our room choice had been requested for a month prior to our trip...then on the day of arrival a very specific room was asked for and was available only to be given away - minutes before we were given our room after we waited all day for the room to be cleaned etc. then we were told no roll aways anymore...all of our previous visits we have had one. so this was an issue this year... new rule. that was a problem since the hotel was sold out for the night. we were unable to have beds for all guests in our room then the staff was not accomodating in finding an alternative. they offered the ritz which is not a resort-spa. we had to find our own alternative accomodations at -- p.m. friday night and it basically ruined our evening and the next day as we had to check out and move the next day although moving to the phoenician was a pleasant one. we have always had problems with the bills being incorrect at royal palms (we did for our one night too!) and the pool service they had one nice guy at the rp taking care of the entire pool when they knew they were entirely booked at their hotel. he was overworked and a little cranky! but we understood his plight. we just dont spend that kind of money to relax for a weekend away to be treated so poorly and with such disrespect for our vacation time. we will definitely be writing to the royal palms to let them know their returning guests will be no longer...not that they care! we will be happy to go to the phoenician where our rooms were large and spacious with superb expediant service in every arena of the hotel. they may be a little larger but wow the service there is impeccable. p.s. no maid service was knocking on doors at -:-- on a weekend morning at the phoenician like at the royal palms...they need a few lessons on luxury accomodations..as we were checking out of the rp we noticed a lovely older couple who were wondering why they did not have the casita they had reserved - months in advance...they were very upset as well...they were heading to the four seasons! we will definitely not go back too many other mishaps to list. just lots of disappointments!',not_happy
id15567,' a girlfriend and i recently stayed here while doing a business training in chicago. the staff was super helpful and friendly starting the moment we checked in. special thanks for alex & alex who went above and beyond to meet our expectations. the room service was fast and open all night. the location is amazing. you can walk to the bars and walgreens that carries alcohol right next door. (which by the way is the nicest walgreen is ive been to). awesome rooftop bar-lounge. always a good vibe weather in the day or evening. i really cant say enough about this hotel. i will definitely be staying here again next time we are in town.',happy
id15568,' this was a return visit to the lenox. the staff cant be more accommodating making the atmosphere very welcoming and they pay attention to details. i needed a quick zipper repair to my jacket and upon asking the concierge where i could find a tailor he went out of his way to phone one and to point out the tailor is building which was across the street. the room was spacious (sup. king) and still includes extras like bathrobes a good hairdryer magnifying glass on the wall in the bathroom. the bathroom was average size with aveda products and plenty of towels. the location is very central and also around the block from access to the mass. pike. we will continue to go back.',happy
id15569,' i arrived and was greeted by a very snooty receptionist she didnt offer someone to help with my bags even though there were porters everywhere. i got to my room and it was a shoe box. i was supposed to have a double room and ended up with a single bed which barely fit in the room. i could only just open the door. the cleaning staff kept waking me and saying i was sleeping too much (wtf) i had a do not disturb sign on the door which they ignored! the staff were continually rude and unhelpful. i eventually complained and the manager agreed i had been treated poorly she refunded half my stay. but things just got worse after this as the staff must have been upset that i complained and therefore took it out on me! :( there was supposed to be a porter to help me with my bags on my departure and they never sent one i was then running late and they over charged me by $-- usd. i loved new york and the people i met but this hotel was so horrible they actually reduced me to tears by the end. i have never been treated so poorly before by anyone let alone people who are supposed to be serving you and be your home away from home. any discount is not worth it pay more and enjoy your holiday!',not_happy
id15570,' the location is outstanding. good value expecially because of the kitchen. quiet. friendly and helpful staff.',happy
id15571,' was attending a conference downtown and looking for something cheaper than the conference hotel. on paper this one looked okay though i should have been alerted by the description of its rustic decor (in reality this means -- is shabby with rough-hewn wood paneling lining all of the halls). i never mind walking but this hotel is in a very questionable neighborhood. daytime walking was okay but at night??? it was at least -- minutes walk to the center of downtown. doable but not exactly close. had many problems: key card that wouldnt work assigned to a room that was already in use leaky tub etc. the staff was responsive enough but there should not have been so many problems! overall the impression was dingy and depressing. i cant recommend this to anyone.',not_happy
id15572,' this is definitely a motel in a not so good location. there is a mall about a half mile away along with some fast food and restaurants. stayed in a king bed room. the bed spread and bedding was modern and looked good and the walls were nicely painted. the carpet was dirty and gross. the room had a flat panel tv mini fridge and microwave. the shower had a great shower head with good water pressure. the air conditioner worked great and kept the room cold. the internet worked pretty good. not much space in the room to walk around or place your bags.',not_happy
id15573,' my husband - yr old daughter and myself stayed at the marriott from -- - -- aug ----. when we checked out it was like leaving family. from the bell hop concierge front desk cleaners to room service they were all so delightful professional friendly and helpful. our room was immaculate spacious and comfy the decor tasteful. the bed and bed linen were dreamy i wanted to bring the pillows home. we had room service dinner only once and it was well priced and delicious. i would highly recommend this wonderful hotel to anyone and if in san francisco again will definitely be checking back in with my family.',happy
id15574,' the hotel itself was fine a decent room and close to union square the culture shock however was being able to see crack dealers outside our window and having to turn back from walking up the street to a restaurant for fear of either the dealers or homeless folk robbing us or worse. as i say the hotel is fine but the location is questionable.',not_happy
id15575,' those are our criteria and the presidio travelodge meets the all. the location is great a half block east of the presidio with easy driving to golden gate park or downtown the staff is unbelievably friendly and helpful. when was the last time a front desk clerk offered to help you with your bags? the price is extraordinary $--- or under in sf! (look in the coupon book found at rest stops and tics). the rooms are small by new motel standards but who spends much time in their room here? the lovely kingsize beds take up a lot of room but theyre worth it. over the years weve been coming here the facilities have constantly been upgraded. our room was freshly painted and spotless. the bathroom was new. the only drawback is that there isnt a parkng spot for every room the place was built before the news standards were adopted but the staff trys to fit you in. we shall return! ps: try the baker street bistro just around the corner.',happy
id15576,' this was our second stay at the jw. we brought our two boys (- and - yrs old) for a quick weekend getaway and this place did not disappoint. check-in was flawless and the staff was professional prompt and very friendly. we took advantage of the valet as it seemed like parking was hard to come by and not nearly as convenient. (valet - $---day) we were upgraded this time to a room with a pool view and full balcony. it was nice to survey activity at the pool however we did not have this view last year and i not sure it would be worth paying for that upgrade. pull out sofa was plenty big for our two boys and the refrigerator was big enough for snacks and milk for cereal in the mornings. huge bathrooms. turn down service in the evenings was a welcome sight after a long day at the pool. the pool is a destination in and of itself. despite the large weekend crowds the lines were short and chairs plentiful (especially if you get there early). really wished we could have gone to the adult pool...it looked soooo nice! but alas we have two young kids. i do recommend some kind of water shoes for the kids in the pool area. it was hot the weekend we were there and the hot pavement made getting to and from water slides painful for the little ones. the restaurant at the pool was a great convenience and the food is better than you would expect from a pool-side snack bar. it is a bit pricey but not nearly as high as we expected ($-- for burger and fries...kids were $-) however the convenience made it worth it for us. tons of activities for the kids...we did the late night movie in the pool and smores by the fire pit and our kids loved it. there were plenty more activities we just did not have time to take it all in. we noticed the crowds were significantly smaller sunday afternoon and monday morning when we checked out. next year we plan to start our stay on sunday to miss the weekend rush. that said i never felt like it was over-crowded. one bonus: free laundry on the -th floor. our stay here was on the back end of a longer trip for our family...so the ability to wash some clothes-swim suits etc... was great. laundry detergent and fabric softener were complimentary. the hotel is a bit out of the way and it takes some time to get anywhere in san antonio from the jw...but in my opinion it is worth it. we have enjoyed vacations at other really nice properties in the area (westin la cantera hyatt hill country) and though these resorts have their highlights this place is the best.',happy
id15577,' one should choose the hotel because of its location - the very heart of ny. everything is so close - madison square garden broadway empire state building macys etc. if you like korean and japanese cusine - it ia the place ! the personnell is nice and helpful. the price - is above average i think because of location.',not_happy
id15578,' stayed in this hotel over the easter weekend. the hotel staff were great and the rooms were amazing. tastefully decorated with a lovely gas fireplace and a stereo system that even had speakers in the washroom! the location was great (right by boston common). the weekend was perfect except for the suggestion that the concierge made for dinner the first night (not the greatest). we made use of the hotel car quite a few times. highly recommend!',happy
id15579,' great stay at the dupont circle hotel with my wife and infant child. we did the “level -” thing and would highly recommend it. the suite was huge and the upstairs lounge was a perfect spot to relax after a day of work (and sightseeing). the staff was quite gracious and went out of their way to help us with our child (and his stroller baggage etc). i have to travel often and one of things that drives me crazy is being hit up for all kinds of extra charges for ancillary things like internet water breathing etc – i am so pleased that they do not do that here. i have found a new home in washington and it is the dupont circle hotel. room for improvement – the bar was lively and the staff friendly but i felt like the restaurant could use an upgrade. decent wine list and the french country menu was a good idea but the execution felt off. this is a minor criticism that i wouldn’t have mentioned other than the fact that the food simply doesn’t match the very high quality of the hotel-level - experience. fortunately there are other good choices in the neighborhood and worst case you can always hit shake shack across the street.',happy
id15580,' our family usually stays at --- star hotels. this was our first visit and when we return to chicago we wont even think of staying anywhere else. the accommodations were luxurious clean and first class. the staff was unbelievable. we own a business in texas and i would love to hire some of these people to work for us. they are not afraid to work and it is apparent that they love their jobs. ill be taking a girl trip soon back to chicago and i cant wait to share this great experience with my friends. it is in a very prime location for walking . thank you thank you thank you.',happy
id15581,' great location and beautiful building but......apartment ---- streeter building leaves alot to be desired. - bedroom - bath with only one television no pictures on walls no headboards no dressers in bedrooms and in need of paint. nice staff but i suggest you try a different place.',not_happy
id15582,' the hotel staff was great. the room had a minimalist style to it. i stayed there for one night and had no issues. the room was clean and so was the bathroom. there is a bar-restaurant that was also a fun place to hang out. i really wasnt at the hotel that long to give it a full review but i would definitely recommend it and stay there again.',happy
id15583,' i arrived to the marqueen late. michelle was very pleasant to work with as i was having trouble with my credit card from a previous trip. she helped expedite the check in process and after a long day of travel i was able to relax in my room. the room was clean & very large the shower was clean and had a nice view of the neighborhood. i had valet parking with in-out privileges. the hotel was close to everything including downtown seattle and the space needle. i had a wonderful time and highly recommend this hotel to everyone. thanks marqueen. i will be coming back!!',happy
id15584,' pictures are very deceiving compared to the real room room itself was not very well taken care of.',not_happy
id15585,' i found this motel online when i needed a place to stay near key arena in seattle for a music festival. from the free parking to the efficient check in my first impressions were favorable. add to this clean spacious rooms with nice decor and the conveniences of a refrierator microwave room safe hair dryer even a large screen tv (which i didnt have time to use...) also included complimentary tully is coffee microwave popcorn and tea. the bed was comfortable and another offering i didnt have time to use included an indoor pool...maybe next time. the biggest advantage for me besides the free parking was the fact that this hotel is in the nice queen anne district within walking distance of kay arena and other town center venues and art galleries and shops. i also liked the relatively late checkout time of ----. oh and not to forget the refillable soap and shampoo-conditioner dispenders and recyle cans in the room...more eco-conscious than most places ive stayed.',happy
id15586,' my husband and i found the watertown hotel very clean. the staff was friendly. the continental breakfast was great. the hotel had a warm home feeling. every evening there were cookies at the front desk that guests were welcome to help themselves to.',happy
id15587,' i spend approx --- nights a year in hotels mostly mid-upper tier properties though i really like nice boutique hotels. this is truly a boutique hotel - small property but very nicely appointed room (i had a junior suite). the main part of the hotel is an old brownstone on a small alley. pluses - nicely decorated (sort of ritz carlton) very clean nice size intimate property great location (devon is fish restaurant is around the corner - very good food) quiet minuses - not great for a business traveler - no writing desk wifi was out-of-range no hair dryer continental bfast doesnt start until -:--am of all the boutique hotels ive stayed in this is the first that really felt like what i expected - small intimate special.',happy
id15588,' this hotel was our last stay in san diego and what a way to finish off our vacation. we picked this place because of reviews that we read and we were very . every one in the family (- adults boys age - & -) breathed a sigh of relief when we opened the door to our room. (note: we had stayed at the best western plus in carlsbad when we went to legoland and it wont be a place we will be staying again!! were very big on a hotel being clean!!) the island palms was a totally different hotel. the room decor was beautiful and relaxing. the bathroom was amazing. tons of counter space granite countertops shower head with different sprays mirror the width of the bathroom. tv that rotates long desk that almost runs the length of the room with everything you need to plug in and use your laptop. microwave and mini-fridge that has a quick chill - hr function that was great for my hubby is beer!! we didnt end up getting a -nd floor room but that was fine with us. we just went out to take a walk right across the parking lot near the marina-bay. and it had a breathtaking view at night and during the day. we had breakfast one morning at the hotel restaurant and it was pretty good. kids had blueberry pancakes for $- we had some egg scramble with sausage and hash browns which included coffee-tea for $--. the only problem we had our first night was that one of the mattresses was terribly uncomfortable. my husband would lie down and it was literally like he was in a hammock. he actually had to move to the other bed to sleep and one of the kids slept with me. the next morning we went to the front desk to complain and they immediately had it changed for us and the second night was much more comfortable. so check your beds when you go to your room! they had an in room safe for us to use which was in the wall not on the floor. and if you want mexican food definitely go the miguel is (which was recommended by the hotel staff) it is literally minutes from the hotel. service was very quick and friendly. the hotel is a great central location to many of the tourist places. we were very close to seaworld downtown the uss midway museum the zoo point loma coronado bay etc. unfortunately we didnt have time to use the pool but it looked absolutely beautiful. by the way if you need any discounted tickets drop by the visitor information centre downtown they sell tickets for all the tourist attractions at discounted rates. most of them were comparable or even better than the ones you can print online. http:--www.visitcalifornia.com-fun-spots#sandiego one place that we didnt expect to enjoy as much as we did was the uss midway. it had a great family audio tour that was wonderful for the kids and they loved looking at all the helicopters and fighter jets and seeing what is was like in the air craft carrier. the cabrillo national monument at point loma was a place that we went on our last day in san diego it cost $- per vehicle and the pass was for - days so it is too bad we didnt go there first and then just use the pass to go back for another time. the kids loved the tide pools that were there and i think they could have spent hours looking at marine life (hermit crabs and little crabs starfish sea urchins snails sea anemones chiton coral etc). what a wonderful place especially if you live inland (were from calgary alberta) and dont see the ocean much! another place that we went to with tide pools for the kids was la jolla on your way to legoland. go to http:--www.printfreemaps.com- for free maps and coupons to use. we used a coupon for - for - pizza at extreme pizza in la jolla and it was very yummy!! we ordered the large railroad grade and a medium pepperoni for the kids and they asked if we wanted to upgrade the kid is pizza to a large. wish we would have known about this site before our trip but we were able to get these maps at the visitor information centre. that is all i can think of for now. hope this helps someone going to visit san diego!!',happy
id15589,' i arrived at the hotel gansevoort on -th avenue around -pm on march -- ----. my initial check-in experience was a little rough as the person seemed new. no problem everyone starts somewhere. i get to my room and it was small. no problem it is new york city. then a loud humming sound goes... it is coming from all the roof top hvac units right below me. im on the -th floor... these things are humming... im here until friday i better go ask if they can move me. -nd try with the reception desk a woman tells me she has something at a higher floor and it is a king bed. awesome. i waited for -- minutes to - hour. it is -:--pm now. i go back to the front desk and jillian is there. she checks on it and tells me that house keeping is not responding. instead of keeping all of this a mystery she takes the initiative and tells me she is going to go check out the room personally and find out what is going on. jillian cares! about -- minutes later she is back and tells me the room has a crack piece of glass and that engineering is there working on it. at about -pm im thinking i need to check in... this process has taken too long. jillian beeman says thank you so much for your patience. im going to upgrade you immediately. this has taken way too long. thank you jillian beeman for going above and beyond the call of duty to ensure that i have a great stay. i did have a great stay because of your actions. you should be the example for the staff at hotel gansevoort.',happy
id15590,' the location of this hotel is not bad. but it needs a major overhaul. the lobby is dark and foreboding with a floor pattern reminiscent of a dirty new york city subway. the staff at the front desk were a bit rude and couldnt even make eye contact. it lacked character ambience and warmth. im glad my business was picking the tab up for this place as i doubt ill ever stay here again. for your money stay at the palace hotel just a few blocks away which is just simply charming in comparison. silandco.blogspot.com',not_happy
id15591,' fantastic hotel knowledgeable staff lovely breakfasts and a really comfortable room. just perfect.',happy
id15592,' we stayed at kids suite. room size seems to be almost same as regular - queen beds room but they have a divider and - sets of tv. so parent and kids can watch different tv with glass door shut. it has microwave and small refrigerator. pool was not so good(small not fancy). free wifi free breakfast(bread cereal milk juice banana apple orange waffle you make your own yogurt boiled egg sausage scramble egg. coffee tea) avoid -am --am because it is super crowded. room is clean and newer. so overall very decent. it could be better but good enough to come back. we paid $--- for kids suite but id try $--- regular - queen room next time. downside: close to freeway(just like any other hotel circle hotels just request non-freeway side) $- parking was a waste of money(lots of free street parking right outside of the hotel just say no) tv reception was pretty bad only a few channel can viewable. seems to be a common problem of this hotel because others were complaining too.',happy
id15593,' fab location staff all very friendly and helpfull at all times.. coffee and muffins in the morning was more than welcome...definitly recommended...lovely wine bar across the street too...!!! not too much noise at night so easy enough to get sleeping plenty of eating places nearby lots of information available at the desk maps trips etc...',happy
id15594,' this is a wonderful hotel! i stayed here with my girlfriend for one night in the beginning of october and was very impressed with the location service and cleanliness of the hotel. it is small charming and has character. wifi parking and a limited continental breakfast (juice coffee tea and breakfast breads) are included in the room rate. i will definitely be back to this hotel in the future and am recommending it to all my friends acquaintances and co-workers.',happy
id15595,' the hotel is a great place to stay if you need to attend an event at the convention center. our room was large and clean. the carpet was a bit worn. the decor was modern. the bathroom was large. our housekeeper amelia was outstanding keeping us well supplied with towels. a nice surprise was the free bottled water. most hotels charge for it. $--.-- for in room internet service per day was a bit steep. however for me it was worth every cent. we were forced to extend our trip because of hurricane sandy. and the internet cost was nothing when compared to the peace of mind we received being able to connect to family on the east coast. the front desk staff was wonderful when we needed to extend our stay. downown phoenix has some really great places to eat. the nightlife just isnt there. we read many reviews saying there was nothing to do in this city but didnt believe it. being forced to extend our stay made us realize that there really was nothing to do but eat after -pm. it would have been nice if the concierge was present to help with activities but one was never at the desk. we received all our help from martin a member of the bell staff.',happy
id15596,' hilton in mission valley is my second home away from home. very accessible to freeways and shopping malls and restaurants. the hotel is clean and staff are always friendly and helpful.',happy
id15597,' loved our stay at the affinia gardens hotel nyc! we arrived on thursday march -- ---- - chris and sal (sp?) the doormen made us feel right at home. sal went above and beyond he even located great pizza for us on saturday night. the girls at the front desk (sorry didnt get all of their names) were very friendly and super professional. always greeted us and asked how our day was - never made us feel like we were bothering them when we asked for directions to the subway station or central park or you name it! we loved our room - pretty good size for the - of us. really could not ask for a better layout with teen boys and a - year old daughter. each one had a little area for some downtime! oh and the pillows....awesome! loved the aveda products too! the location was great - amazing burger place across the street. great pizza down the street. shopping just blocks away. easy access to the subway stations. starbucks around the corner (of course!) breakfast diners groceries...everything you need! we plan to return to affinia gardens in the fall - cant wait! thank you for an awesome stay. sincerely your family from texas :)',happy
id15598,' stayed at the w for a wedding offsite and truly enjoyed my time! lobby bar was great they should not let people entere through the bar door to the street but rather keep guests going in and out through the hotel main entrance. room was very small but cute figured out that most rooms are different in size to one another after seeing the huge room our friends received at the same rate (dont get a corner room if you want space) bathroom was similar in size to a airplane bathroom. at least it was super modern and clean! staff at the bar-concierge-front desk were more than helpful made us hard to get reservations at a local gastropub with ease and gave us the vip treatment all around. w hotels have signature scents in the lobby each time i smell the same smell that the w chicago had it brought me back to fond memories... unfortunately the grocery store brand scented trashbags have the same smell... still good thoughts :) will return',happy
id15599,' we stayed at this hotel for a wedding. we paid $--.-- as a group. the good things: comfortable new beds in most rooms free shuttle to places with in a few miles of the hotel and the airport. ( they were always available when we requested one). little convience store is open -- hours.the bar area was a nice place for us as a group to meet and chat. not so good things: they need to tell you when you check in that you need a key to access the elevator there are lots of kids running around til the wee hours. i think there is a sports field that holds tournaments close by. i found the food to be below average. down right rude when it is time to leave the pool area. elevators take forever!!!!! only one of the two were running. i think people were stuck on the bottom floor in the one that worked because they had no idea they had to use their key. i might or might not recommend this hotel.... .it depends on what your needs are.',not_happy
id15600,' my wife and i with our - kids stayed here and enjoyed all aspects of the hotel. from the very friendly and helpful staff to the hotel room that was larger and cleaner than most in s.f. we truly enjoyed our stay here!',happy
id15601,' i came to san diego to watch my son participate in the san diego triathlon and this hotel was close to the event. on my first morning there (i was alone since my family was arriving the next day) i stepped off the mts bus and crunched my ankle. after arriving back to the hotel from my visits to urgent care and an orthopedic practice with a boot and crutches i was treated with such care and kindness. brian helped me to my room - got me ice for my ankle and said to call the front desk if i needed more. i was also given a complimentary movie since i was laid up. i ordered room service for dinner and was treated to a plate of chocolate covered strawberries in hopes this would make me feel better! i cant thank everyone enough for taking such good care of me and for going over and above the service they are required to show to guests.',happy
id15602,' we were scheduled to fly out of chicago on february -- ---- to seattle. we missed our flight connection and there were no more flights that night for seattle. we were given a voucher for a hotel the airline uses but chose to stay at the hilton instead. the hotel is within walking distance all underground so exposure to the weather was not necessary. the room was not huge but had enough space for all our luggage. we had - double fluffly pillowed beds. although the hotel has not been upgraded in what seemed a long time for an overnight stay it did the job. this is however one of the first hotels in a long long time that did not have blow dryers in the room. there was internet availability in the room. free newspaper was provided in the morning.',happy
id15603,' i attended a business conference at the new conrad hotel and was impressed with the recent upgrades. the conrad is part of the hilton hotels portfolio and this hotel location was the former embassy suites one block from battery park. i would highly recommend this hotel for business travelers. the door locks are all key sensored the lights are controlled from master panels the rooms are suite floorplans and the decor is very contemporary and comfortable. there are some terrific views of the water from the main lobby walkways and the rooftop bar is scheduled to open when the weather gets much warmer. the hotel is located close to several large financial office centers there are several restaurants bakeries and coffee shops located across the street in the world trade shops complex. there are also several food trucks in battery park (cuban asian dumplings pizza cupcakes). grab a park bench people watch and enjoy the views of the statue of liberty and ellis island . the hotel staff were extremely friendly and helpful and the food & beverage department provided wonderful selections for our group. there is a very heavy security presence all around the area and i felt very safe. at night the area is very quiet. i never heard any street noise or honking car horns at night-very rare for nyc.',happy
id15604,' we were in town for a conference and were put in the bay tower when we made our reservation as if it would be a good thing. while i am sure the marina tower was - star the bay tower was lacking in the amenities. the pool bartender anthony whined and complained that he had to work when the sun finally came out. he told us our beers were $- each but when he took the money inside for change he kept a $- tip for himself. the bar should have been able to take cash. the one restaraunt had very limited hours. the shuttle buses were very slow between buildings and on the day we presented this made things difficult getting equipment back and forth. the view over the marina was lovely but i would have rather had the convenience of being in the main building for our conference. the food at the conference was really done well. after putting many of us in the baytower they should have made a morning coffee cart available to us in the lobby so we could get some while we waited for the shuttle. i would only recommend this if you were in the marina tower.',not_happy
id15605,' good place to stay before a cruise out of port of la. stay park your car and they take you to the terminal. car is safe. clean honest. next door to wonderful sushinoodle restaurant.',happy
id15606,' stayed here for a business meeting. id stay again if at a conference but probably would not choose the nikko myself unless i got a good deal the room was in good shape but not the biggest - fine for me solo but even with two might have been a tad crowded. maid service was excellent. bed was good. room was quiet with respect to internal hotel noise but there was a fair amount of street noise even up on the --th floor. check in was slow. other interactions with the staff were fine. location is fine though there are a lot of tourists here and the tenderloin with drunks and street people starts a block or two from the hotel - doesnt bother me much but does not add to the atmosphere. powell st. bart is very close by. lots of small restaurants and fast food places as well. not too far from chinatown and i enjoyed walking down market to the embarcadero. what didnt i like? mostly the internet connection. it was usually slow often dismal and from time to time (like -am) quite speedy. just not a big enough pipe out of the hotel. id have been annoyed if i had paid for such (was included in my conference room rate). the room ventilation was sub par. most hotels have a setting where you can just run the fan all the time and mask noise with the fan sounds. in this hotel if you set the fan to on setting it runs for a while and then shuts off. then it will go off and on apparently with the cooling only - that is what the auto setting should do. and the maid always turned the ac off - meant id come back to a boiling sunny room. the hotel sent a hope everything is ok emali after the first night. cute but they never replied when i asked about the fan. i was glad i have my own micro white noise source. the bathroom was fine and i sort of liked the glass box shower. but despite the standard exhortation to hang your towels if you did not want them replaced almost no towel rack space. i wash clothes in my room and it was hard to find places to dry them. so id call this a nice place with a few flaws none real bad a good place to stay if you get a bargain rate.',happy
id15607,' we loved this hotel. decor was fabulous. rooms big and comfortable. staff excellent. quite close to most things.',happy
id15608,' there are many reasons to love the liberty hotel starting from its history to the way its story has been preserved from alibi and scampo (both a must for drinks and dinner) to the location at the footsteps of beacon hill and on the charles river. the ambiance is simply superb. the welcome champagne flute is the kind of nice touch that gets you into the mood in a smooth bubbly way. unfortunately the room are not decorated with the same metropolitan goth chic attention to details but the amenities make up for it. wonderful attentive service all around. absolutely a must while in boston!',happy
id15609,' stayed overnight at the courtyard at sherman oaks on oscar weekend when everything in hollywood and the westside seemed to be booked. the rooms are a little small but very clean and well appointed with comfortable beds. double glass doors kept out --% of the racket from the ventura freeway screaming along eight stories below. the location is convenient to the studio city-universal studios area and the westside is just a short hop back down the san diego freeway. there are plenty of eateries a --block walk away at the galleria. compared to similar properties in the general area it is convenient and a good value.',happy
id15610,' for the past seven years or so we stay here for all our medical appointments. the staff is friendly and helpful. their breakfast is warm adequate and it is included in the price of the room. it is conveniently located near the medical area of san antonio.',happy
id15611,' hotel lobby is nice the staff is very pleasant. the rooms in the north tower are renovated comfortable and its very convienent to take the elevevator to the level of the prudential center. the south tower needs updated. rooms are out dated the bathrooms are in need of serious attention. the doors to the rooms have large gaps at the bottom so you hear a lot lf noise from people in hallway and doors opening and closing. if you stay here i would suggest asking for a room in the north tower. there is a starbucks in the lobby and you cant beat the location of the hotel.',not_happy
id15612,' so i have stayed at lots of hotels in nyc - and i love this hotel. i booked the day before i needed to check in and got a great rate. some hotels will screw you when you book cheaper rates - but i got a great corner room with a view. they even let me check in early which a lot of hotels in nyc dont let you do... some pros of this hotel - location is excellent for times square and very walkable to central park empire state building etc. - beds are outrageously comfortable. outrageous. you will want to buy one when you leave. i did! - great shower - very good toiletries - twice the size of many similar-priced nyc hotel rooms. sitting area near the window large desk etc. - great view from the upper floors - staff is polite and super helpful - rare for nyc as well - bathroom is clean and spacious - nice flat panel tvs in the rooms - near tons of restaurants and bars as well as small grocery stores to get water etc - ipod docking station i have to come up with a couple cons - not a ton of counter space in the bathroom - makes it hard to maneuver - this is a giant hotel that seems to get lots of groups - so the lobby can be sort of a zoo sometimes love this hotel! i find myself trying to find ways to come back!',happy
id15613,' for me there is nothing more satisfying when visitng a hotel than to have as little as possible to do with the hotel itself during your stay. this hotel provided exactly that luxury. from the moment we checked in until the moment we left - days laters there was not a single problem. the desk staff were friendly and very helpful. the rooms were clean at all times. the decor was immaculate throughout. the hotel had a relaxed youthful vibe. the roof terrace was a great bonus. there was never a problem with noise at any time. ive read a few fairly negative comments about the room size in the hotel but we never found it a problem at all. the space in the double room was well-managed with ample storage space and a large enough bed (and im -- so that is saying something). i suppose if youre not going with inflated expectations of a grand suite then youll be fine. it is centrally located within -- minutes at a stroll of rockefeller plaza and only ever-so-slightly further to times square. the part of --st street the hotel is located on is relatively quiet and feels very safe. there are plenty of nice restaurants and the like close-by and in a city like this youre never going to be stumped for choice. the price wasnt particularly cheap (but i guess we expected that of ny in december) although in terms of value for money it certainly seemed leagues above other hotels we viewed online.',happy
id15614,' i loved this hotel. on my second day the front desk person was greeting me by name. nice bar to relax in after work and world class restaurant to entertain in each evening. i just need to make sure that i am put here each and everytime i visit houston.',happy
id15615,' i was very disappointed with the harbourside. the internal room was gloomy with no tea - coffee facilities. the provision in the lobby was tepid and unappatising. the lack of breakfast was a real pain and they direct you to a `greasy spoon` type cafe adjacent which was closed at week-end. also some noise from the main services. we stayed in - hotels in new england; this was the dearest at $--- - night approx. and by far the worst. not reccommended.',not_happy
id15616,' we may have gotten the last downtown room in chicago last week and it was at the congress plaza. we had been avoiding it because of the lousy reviews here but our stay was tops! gorgeous high-ceilinged room on the top floor overlooking the lake and almost-parisian grant park acroos the street. room was clean spacious and well-maintained and all the staff we dealt with were delightful. easy walk from the blue line train stop at jackson street downtown directly from ohare airport for $-.--! walking distance to lots of downtown attractions too.',happy
id15617,' checked in last minute due to a missed flight. pleasantly surprised by the very comfy beds and bedding! also impressed with the total quiet of the room with the hotel being almost full and some sort of football party going on. will definitely stay here again!',happy
id15618,' we live in vancouver canada and my wife and i frequently travel to seattle for weekend getaways. this time we chose the pan pacific and were we impressed! i have to admit the location was a concern but it is a nice walk from the downtown core and there is always the trolley. the property is very nice and the staff from the valet to the front desk personnel is excellent. we will not hesitate to stay here again.',happy
id15619,' great location! the ocean.... the restaurants.... everything you need is within walking distance of the hotel. easy access to the boardwalk and the beach. the hotel staff was very accommodating and attentive. the hotel itself is very clean and well maintained. we requested a room off the ground floor and facing the ocean. that is just what they had ready for us when we arrived. the room was large enough for our family of four. the only complaint i have is that their free wifi is very slow but you get what you pay for. they do offer a verizon internet service for a fee. i would stay here again in a heart beat.',happy
id15620,' i stayed at the eilan by myself on a recent trip. i am new to san antonio and decided to stay here while i checked out apartment homes in the area near the hotel. i work at a local military base but was told by many that the area near the hotel is the best area to live in. so originally i picked this hotel for its good location. the place is beautiful! the property was huge and i had trouble finding the front of the hotel. so while i drove around lost i got to see the whole place. the room i stayed in was a bit small but i didnt mind since it was just me in the room and i spent most of my time out. the restaurant was right up my alley with their fresh farm to table concept. the waitstaff was attentive and food was delicious. only downside was it took a bit to be seated because the hostess was nowhere to be found. aside from good location and great food the best thing about this place was their helpful staff. the gentleman that was at the main front desk joe i believe was nice and willing to point me in the right direction everytime i was lost. he remembered my name throughout my trip which was a kind gester that i only expect at these nicer resorts. laura at the spa front desk was a tremendous help as well. when i walked in to schedule a massage she saw me rummaging through my little apartment rental guide and asked if she may assist me in my search. of course she suggested i first check out the apartments on the property but was kind enough to point out all other apartments in the area. she even jumped online to get me further information about apartments i saw on the other side of the highway. i mentioned my high stress level due to my apartment search and she suggested an upper body treatment and massage that was supposed to target stress. it did just that! i recieved my massage by a tall gentleman with a french accent whos name was to difficult to recal. i also got a facial by corina. laura really had to persuade me into getting a facial after i sharred with her an awful experience i had in germany with the questionable products they used on my face. she was able to show me what would be used in the facial and told me about the products. corina definitely put me at ease as well with just how much she knew about my skin and what she put on it. they were able to schedule me same day which is usually hard to come by at a resort. after scheduling i was walked over to the leasing office for the apartments on site. i have not yet leased but was very impressed by the units which were more like condos. if i ever have visitors i will definitely recommend they stay here!',happy
id15621,' the staff was useless and unfriendly! our room smelt like cigarettes musk and moth ball. towels are ratty and stingy plus a dirty bathroom. oh not to forget no one informed us the $-- per day parking until we checked out! there are also many homeless people sleeping outside the building no frig no microwave no coffee maker and no they will not heat anything up for you! therefore bring lots of money to eat out! management was there for decor! how they got a -star rating is a mystery!',not_happy
id15622,' we visited san antonio for the first time in november ----. we chose the drury because it was on the river walk and it came with breakfast. we were pleasantly surprised. the drury used to be the san antonio bank and there are still vaults and other memorabilia that can be seen. the drury is right on the river walk and it is located in a quieter section. the breakfast is hot and delicious. a selection of cereals bagels muffins as well as eggs bacon and sausage. also fruits yogurt and juice coffee and tea. in addition there is an evening kickback and they serve - alcoholic drinks per adult as well as hot dogs nachos chicken fingers and other snacks. rooftop pool is cool. the rooms were remodeled and very comfortable.',happy
id15623,' i am surprised at the - star rating everywhere. maybe i received a bad room. but their were stains on the bed skirt the bed felt old and worn. the shower head did not fit for the size of the small tub. the room was extremely crowded. you walked right into a bed upon opening the door. just not what i would call a - star!!!! also parking was $-- daily and a block and a half away. maybe for sf it is the best money can buy but having traveled the world i know of much better.',not_happy
id15624,' i booked on priceline and got an excellent deal; i bid slightly below what i thought hotwire was offering the room at. the room was really nice the workout room was good and it had a heated indoor pool. the bathroom amenities were nice and it smelled like fruit potpourri. great location. parking is expensive.',happy
id15625,' my wife and i were on our only vacation we were going to take this year due to budget restrictions. this was our last night of our road trip from southern california up to oregon and back. we found a great deal for a room in at this hotel and saw that it had good reviews and was in a decent part of town (right next to the mark hopkins close enough we could have used their wireless internet had it been free). when we arrived at the hotel we were pleasantly greeted by the valet who promptly removed out luggage from the car and gave us a stub for car retrieval. we walked through the large glass doors into the lobby and we invited into a large room with marble floors granite counter tops and smiles on the employees faces. we gave them out last name and they began to check up in to their system all was going well until they saw that we were not paying the full price for the room but rather had gotten a discounted rate through another site. then the mood changed. we were not offered assistance up to our room by a bellman we were pointed in the direction of the elevators and given the top floor with the room farthest from the elevator. when the person at the desk handed me our keys i had noticed she had written our room number on the envelope standard practice but i also noted that she wrote how much we paid for the room on the same side of the envelope. why? so everyone would know that i am a saver and refuse to pay full price for a room in a town that is already overpriced? regardless my wife and i made our way to our room which seemed to be small for the money paid . a queen bed - night stands desk and office chair table for - arm chair and an over sized entertainment center-mini bar all in a room that was about --x--. at least the tv was big enough to see from the bed probably -- --- . the bathroom was nice although really only enough room for one and the water pressure was very unstable but nice. that night my wife and i had tickets to see wicked (an absolutely amazing production see it if you havent) so while the wife was getting ready i decided to watch some tv. turned it on and got the typical hotel channel flipped through some hd channels and thought oh this is nice it will be just like home espn espn- tnt tbs all the other wonderful hd channels again let down. only - hd channels none of the others worked few of the other analog channels worked. no hbo no hbo hd. all i could think was here i am in a rather pricey - star hotel with a valet and i cant watch have the channels i watched last night in another hotel that cost half as much and the room was twice as big. so i decided ill just go online and watch some shows hulu or something. i open our laptop connect to the local wireless and up comes a message in order to use the wireless internet you must purchase a -- hour business pass for $--.--. excuse me? im paying $-- a night for parking plus the cost of my room and now you want me to pay another $--.-- to use the internet. i dont think so i stayed at a best western and got free wireless and paid --- of what im paying you. needless to say i will not be staying at this hotel ever again. i will probably not be returning to sf anytime soon either it is not clean i didnt feel safe walking around town in broad daylight and the cost of an over night stay is ludicrous.',not_happy
id15626,' booked - separate rooms for a family group mid-february. the grounds are spectacular and reminded me of a tropical island . . . lush and quiet. all rooms were alike but each had a different view. only one room of the three had a terrific garden view; the other two faced the parking area. it seems that the bathrooms are rather updated (granite countertops etc.) but the furniture and carpets were pretty shabby and disappointing----made it feel a lot less clean. the room i stayed in had an ant problem; the others were okay. (we were told that the recent rains bring the unfortunate appearance of ants.) though we asked for non-smoking rooms one was apparently not (the smell was very evident). their nearby barefoot grille was excellent and it was delightful to eat outside next to a quiet marina. as we had children they loved seeing the big fish and ducks at the edge where we sat. the only way we would stay here again is if we learned that the rooms had been refurbished. the goo on one couch the stained carpets the ants etc. really put a damper on an otherwise superb location. (seeing - different rooms now i see why the reviews vary greatly here.) to their credit we were given some reimbursement on the two rooms with more problems and the staff was courteous. we appreciated that.',not_happy
id15627,' it was just aight. my husband is a hilton diamond hhonors member so we spend a lot of time in hiltons both on business and pleasure. we took a weekend trip to austin this past weekend (---- - ----) and were intrigued by the hotel is location to the state capitol sixth street and other restaurants shops etc. valet parking...super quick. we arrived around -:-- p.m. on a friday evening and didnt have to wait at all. we took our bag to the hhonors check in desk and were given a room on the --th floor executive level. check in was quick although the gentleman checking us in seemed a bit rehearsed and stiff...there is a fine line between awkward and professional and he was riding it. the room was beautiful and the bed comfy although it overlooked the parking garage construction. the bathroom fixtures were very nice and wow...flattering bathroom lighting! that was a plus. room service...we ordered lunch on saturday around -- a.m. and the server dropped her tray and the water glasses broke all over the place. surprisingly the food stayed intact! she apologized profusely and we cleaned up as best we could and ate our lunch...which was really good. their chicken soup is super-rich and very tasty. unfortunately when we arrived back at our room around -:-- it had not been cleaned even though the room service server said shed contact housekeeping and have them come by asap. my husband called them and they said theyd come by...and it was -- minutes before anyone came by to clean our room. unfortunately they forgot to leave fresh towels and clean glasses and didnt take out the trash...not very profession imo. both evenings we went to the --th floor for evening hors doeurves and drinks...what a spread! hiltons are hit and miss when it comes to the evening snacks on the executive levels but this was great! we had duck with sauteed mushrooms and some sort of chicken thing along with the usual cheese and cracker tray and veggie plate. all drinks were complimentary. the kicker? dessert! that is right kids...big slabs of chocolate cake which were first come first serve. saturday morning we were awoken to...sigh...construction sounds. you know that beep-beep-beep sound that the cranes make? we got to listen to it starting bright and early at - a.m. how that sound travelled all the way up to our floor i dont know but fortunately some things are still sacred and there were no construction sounds on sunday. id recommend requesting a room on the other side of the floor so you dont have to listen to the noise but then again...if youre on the other side you have to listen to sixth street until - a.m. tomato tomahto i guess! saturday night we ordered room service again (chris rock was on hbo...couldnt miss that and we did the sixth street thing the night before) this time from finn & porter which is in the hotel. we ordered some sushi and a tomato & mozzarella salad. the sushi was average at best. the spicy tuna roll was good but the rainbow roll and tuna sushi tasted very...fishy. at least no one spilled the tray on the floor again! btw...we were comped for the spilled lunch which was a generous gesture on the hotel is part. it was a nice weekend but i just dont think were austin people. the hotel was very convention-y meaning big and slightly impersonal but we had a good time overall.',not_happy
id15628,' i stayed at this hotel on a business trip this past week. the location is excellent right next to the --th street mall (a -- block pedestrian mall with lots of shops restaurants and bars within easy distance of the hotel). the front desk staff were friendly and efficient and moved me to a room with a better view without my asking (and the room did turn out to have a nice view of the downtown area). the guest room areas of the hotel need some work. the floors in the plaza building are arranged in a square with only one elevator bank per floor. my room was on the opposite side of the square down two and a half very long narrow dimly lit hallways. it was a hike especially when you’re lugging a laptop and a rollerboard. the carpeting both in the hallways and in the room looked worn and dated. the tub in my room had quite a bit of rust around the drain. and the walls are thin enough that my neighbor’s alarm woke me up…at - o’clock in the morning. the public areas of the hotel are in better condition and i liked the option to decline housekeeping services in exchange for a $- food voucher or --- starwood points for each night that you decline the service. note that does mean that they won’t replenish the coffee packets in your room so plan ahead when deciding how many days to decline! overall it’s worth staying here for the location as long as you don’t expect much from your room.',not_happy
id15629,' having been greeted with big smiles and complimentary glasses of wine we immediately felt welcome. situated a short walk from the hustle and bustle of union square and the incredible burrito joints on polk street the hotel carlton offers large well decorated (and clean) rooms with the only small downfall being some noise from the streets below. our room was on the -th floor and featured a king sized bed walk in wardrobe bath and shower and tv offering a good variety of channels. the staff are very friendly and knowledgeable and really do go out of their way to help you. the foyer is stylish and comfortable and the perfect place to relax and watch the world go by. the breakfast menu is comprehensive but expensive. in all a great hotel in a great location.',happy
id15630,' the back bay is a throw-back to the era when service means caring about the customers needs. the staff remembers you and is always ready to ask if you need anything. it is one of those cozy hotels that makes you feel welcomed. this is in the best location: close to - different t stops (back bay on the orange line & arlington on the green line). no need for a car. walkable even in the rain (the hotel provides umbrellas)! close to shops and restaurants on newbury and boylston. the hotel is expensive & rooms are a bit small; on par w- other hotels in this area. try to find a deal on priceline-hotwire. it is worth it.',happy
id15631,' my little sister advise me that this hotel was good call it a rent a car it good and it does it is job but not all wow.. just okay',not_happy
id15632,' after reading some of the most recent reviews my husband and i were quite concerned about staying at this hotel. it is definitely a budget hotel that caters to student groups and families who are in washington with children and watching expenses. if amenities that you find in the marriotts and the holiday inns are important to you this is not the place for you. on the other hand the staff isvery helpful and the breakfast is a good value and the location convenient to the metro george washington university (particularly near the hospital if you need this location.) and the neighborhood is a safe one. dupnt circle and georgetown are within walking distance. the rooms vary in size and maintenance. our room was clean but the carpet badly stained. some renovarions are underway- concentrating on the bathrooms. this might be the first jobs many of the housekeepers have and their inexperience shows although they are all friendly and willing to help. rooms to ask for are the -- and -- lineif after this review you still are interested in staying there.',not_happy
id15633,' stayed at the strand in april this year and was extremely with this hotel. the rooms were lovely small but lovely. the service was exceptional. a bottle of red wine was delivered our first night to thank us for staying at the hotel. the hotel is so central. we walked to central park close to the shops and close to the subway to go downtown. the rooftop bar is amazing. great new york atmosphere. great cocktails. definatly give this hotel a try. it was nice to come back to this hotel after long days wandering around the city.',happy
id15634,' i was horrified when i read some of the reviews but having booked the room on hotwire i wasnt able to get a refund. but when we arrived at the hotel i was pleasantly surprised. every staff member spoke english clearly and was pleasant and helpful. the rooms were scrupulously clean (and i am extremely picky) and the beds were very comfortable. i asked for a room away from the construction and received a room on the -rd floor overlooking the bus barn area. we were not awakened by any bus noise whatsoever. while the bathroom was a little dated (harvest-gold tile and older fixtures) the shower curtain and towels were new plus the bathroom as a whole was extremely clean. we have stayed in two other hotels on the wharf (radisson and bw tuscan inn) and our experience was very similar to the sheraton (room size comfort cleanliness and service). if you are looking for a relaxing quiet luxury stay in sf the wharf is not the place to go. if you need a clean and comfortable place to stay while you spend the day exploring sf the sheraton fisherman is wharf would be a good choice.',not_happy
id15635,' they were so nice. i had a group of students with me. we arrived at -- am and we just wanted them to hold our bags but they checked us into our rooms. how nice! the rooms are small but theyve made great use of the space everything fits. the location was great close walk to times square lights and close to the subway. smoke-free and they do a good job of that too. the only thing is if you use the safe they charge for that and add on a charity charge too.',happy
id15636,' i rely a lot on other people is experiences versus the hotel is own publicity so here are the things i would want to know... pros: location! location! location! the atrium (one floor below the lobby) lets out onto the center of the riverwalk. hotel is jazz bar to the left on the river river itself -- feet away and multitudes of shops bars & restaurants surround the hyatt. for kids (or adults) there is a rain forest cafe just to the left on the riverwalk. across street from hotel (one block away) is the alamo. you can get a great view of it from ballroom level of hotel. hotel: atrium is large lined with large quest room windows & a few balconies overlooking a bubbling chlorinated stream-pool that runs throughout the bottom floor of hotel. hotel has lobby bar (starbucks in a.m. drinks in p.m.) and chaps restaurant (if you want to eat at hotel in a city known for its great eating venues). room service was reasonable and very professional. bed: mattress is pretty comfortable linens are amazing! pillows are plentiful and of very high quality. bath linens are fairly plush. room quality. i give it an a. i stayed in room --- which had a triangular balcony with chairs looking out over the atrium to the riverwalk beyond. it was a regular king-sized bed room but was very very large and nicely decorated (new decor elegant). colleague had a suite on --th floor that was extremely large and very well appointed but not neccesary if you arent spending a ton of time in your room. bathroom: average. clean & well-stocked. bath soaps-lotions average. you have a room safe mini-bar and wi-fi in room. business center: scarily overpriced. $--.-- minimum to use internet so bring a laptop if you must use web. hotel does offer free printing of airline boarding pass. pool: on top floor of hotel with gorgeous view. small pool but nice area. cons: noise. because i had glass wall of sliding glass doors over atrium every person screaming in from riverwalk is heard in room. colleage complained of same. hallway noise voices can be heard loudly in rooms. i sleep with tv on so it dampened a lot of that for me but could really annoy someone who doesnt. i would stay there again on next trip if that helps!',happy
id15637,' my first business trip to seattle was amazing! had to fly in later than expected and was thrilled to find out id been upgraded to a newly remodeled suite. the room-views were spectacular. the food and service were impeccable and i was so pleased to find out that it is a dog friendly hotel. i had a huge conference table in my room that was perfect for work and the - hour conference call my boss and i had. the hotel is in a great location within walking distance to the gym restaurants whole foods etc. really looking forward to my next business trip up to seattle.',happy
id15638,' the hotel and staff are great. however because of the over -- only pool parties that are held on sundays i would advise families with young children to stay elsewhere on sundays. the atmosphere is truly adult only.',not_happy
id15639,' this hotel was very nice. i slept well and comfortabley. it is just a few blocks (maybe two) from the magnificent mile. self park is easy around the corner same block and you will save a few bucks. there is a small starbucks in the lobby. weber grill restaurant is in the same building. there are plenty more restaurants a block or two away. dont pay the inflated prices to stay on the mm this has the same luxury and location.',happy
id15640,' i am not sure why people have given this ritz bad reports. i stayed there for - nights. from the check in service club level. everything was fabulous. my flight came in early my room was give to me fast. the room was very spacious and comfortable but the bose system were not updated for ipads. the club was very enjoyable. even though they do not have as many selections as other clubs i have been to. they have great personnel. blanchelle was a spectacular host as well as brian and todd. they were there for anything you needed. overall a great stay. to top things the have a great sport club center that is free if you stay at the club it was - floors. did not cared for the food at artisan. i would not spend my time there.',happy
id15641,' if you want to experience a truly fantastic san diego vacation book yourself at the marriott hotel and marina (as much as possible book the south wing)! what is great about this besides the excellent accomodations? it is the location! this hotel is situated right beside the marina so youll be able to walk around and enjoy the harbor! this is my -nd stay at this hotel...everyone is courteous and helpful. the beds linens have a high thread count and the pillows and comforters are feathered...so prepare for a restful night! the pool and gym is just fantastic! dine outdoors as much as possible by the pool...they have a bar and entertainment. while you are there the following is a must try: -. take a walk to the gaslamp district and enjoy shopping and streets full of fine dining and exciting cuisines! -. you have to see shamu at sea world...as much as possible stay until the park closes to see shamu rocks and the last show and fireworks...totally worth it! -. spend a day at the san diego zoo -. ride a bike or do a morning run on the embarcadero -. stroll and shop on seaport village (designed by walt disney!) -. take a harbor cruise and learn about the bay -. spend at least - hours at the uss midway (absolutely facinating!) tips -. instead of eating at the hotel take a short walk to seaport or gaslamp...food is fabulous! -. go to costco to buy tickets to both san diego zoo and seaworld. -. check out hotel coupons for the harbor cruise and uss midway entrance fees.',happy
id15642,' id realized a few months ago that i had duplicate charges on my credit card for the same stay at the blake hotel back in may ----. i was obviously in two minds about calling the hotel to bring this up and try to get a refund for the charges given how much time had gone by. but saundra scott from the billing department was courteous didnt hesitate to dig through records that were over a year old and credited my account within a matter of minutes! thanks again saundra - you can restore faith in customer service!',happy
id15643,' the three of us stayed here for - nights - and then - so we experienced two different rooms. the rooms are clean and they offer free trials for various products including shampoo advil and even hair volumiser so that was nice. we had a fold out bed option which made the room even more smaller the standard queen plus a fold out bed is doable however there isn’t a lot of room. the staff are nice although can get a little bit confused over small details including the fact that we were checking in for two nights staying away for a night and then checking in again for a -rd final night. there is free internet on one computer terminal in reception and a laundry room to do laundry. a comfortable clean stay.',happy
id15644,' we stayed at this hotel during softball tournaments. i can honestly say it is the worst hotel i have ever stayed in. the rooms did not look or feel clean. they most definitely smelled bad. beds and pillows were very uncomfortable. the rooms did not stay cool at night. the free high-speed internet access does not work well at all in the rooms. most importantly the hotel is in a very bad part of town. you most definitely will not want to go walking!',not_happy
id15645,' if you are staying in d.c. on business this is a nice hotel. the best part is the hotel is location. when you enter you walk into huge lobby with very high ceilings. the elevators use a system i havent seen before-- you scan your room key and are told which elevator to wait for. i thought it was confusing. the rooms are a little small but not too bad. shower toilet and sink are all located inside the bathroom so it can be a challenge getting showered dressed etc if sharing the room (i like it when sinks are right outside the bathroom door.) there is an additional charge for internet access which is annoying. room service was not quick but tasted good. fitness center was large with ample machines. i felt comfortable here but not pampered.',not_happy
id15646,' we stayed here on two different occasions about a week apart. each room was slightly different but had all of the amenities we expect at a residence inn. kitchen had all of the necessary equipment internet worked layout gave each of us a little space. the pool was lovely and there is a nice walking trail nearby (bring bug spray!) the location just off --- made travel easy for a few business appointments and to visit friends. definitely recommend this place for a trip to indy.',happy
id15647,' we stayed in a room on the --th floor which was in big need of renovation. the carpet was dirty the coffee table was rusted the love seat in the room was very dirty and the bathroom needed to have tile re-grouting. even the electrical plate near the sink was cracked. the only thing that made the stay tolerable was that the bed was very comfortable and we were able to sleep without any noise disturbances. to be fair our cousins stayed on another floor in a refurbished room which was clean and pleasant in every way. when my husband mentioned that our room was not very nice when we were checking out we were told that the hotel is undergoing renovation and that we were in a room which had not yet been redone. fortunately for us we did not have to spend very much time in our room and as mentioned the sleeping was very comfortable.',not_happy
id15648,' i was disappointed in my stay there for a two night business trip. it is being renovated so they put me on a completed floor where the rooms seem large and well-appointed but they are turning the water off in the building every day from - am until - pm and offered only a free buffet breakfaast as compensation. in addition their standard rates for wireless internet access are an absurd and offensive $-- per day.',not_happy
id15649,' we enjoyed our stay. restaurant was okay not super.',happy
id15650,' some entire floors have very strong mold problem and rooms have strong artificial smells trying to cover it up. bed covers seemed intensely stained with a brown coffee looking substance. after inspecting - rooms i found one on the --th floor that didnt have the mold issue but was directly across from a very loud ice machine. basically uninhabitable though very cheap. wonder why... will never stay here again and would not recommend it.',not_happy
id15651,' i had read the reviews of affinia gardens which were good but really wasnt sure what to expect. boy was i pleasantly surprised! first of all the room was immaculate. i am a little fussy when it comes to cleanliness and this place was spotless. there were four ladies sharing a room (recipe for distaster right) but the room had different areas such as a makeup area and a separate mirror near the bathroom. the kitchenette was wonderful for having a bagel and coffee before we left for our classes. the only reason i didnt rank a five for location is because you have to take a cab to times square. other than that this place was a real gem.',happy
id15652,' pros: - great front desk and concierge staff. friendly professional courteous and for the most part efficient. - our room was huge (- king suite) clean good lighting. - the bathroom was also huge toiletries were nice good lighting. - nice rooftop bar lounge -- but it only opens at -pm. cons: - upon arrival an amenities gift of champagne fruit and cheese from a friend was delivered to us. although the housekeepers cleared the dirty glasses and plates off the desk when we were done the whole thing stayed in front of our door for the remainder of our stay (- nights). - the first morning there we thought wed have breakfast in the hotel restaurant c-house. there were to be - of us total -- - were there immediately and - of us came down later at different times. there were a few minor issues that were not big deals and could be forgiven. the last person to arrive came shortly after -- am and was promptly informed that the kitchen was closed and could only have coffee and cold cereal. the server did not inform the group that there was a -- am cut-off point even though she knew more people were coming. we couldnt even get a basket of pastries since the kitchen was closed and they wouldnt even serve us that. the restaurant was otherwise empty the whole time the group was there. really? the restaurant has at its helm celebrity chef marcus samuelsson (also the winner of top chef) so youd think it would be a first-class establishment but overall it was amateurish in the kitchen and in the front of house. the restaurant manager on duty was informed about this since now we had to go out somewhere else to find breakfast and while she was apologetic there was no other action or compensation offered. if this was the way the joint was run we wouldnt be back for any other meals. - the hotel did not inform us that there would be construction-type work going on around the building. from about - am to - pm there was near-constant jackhammering on the street below. forget about sleeping in on your vacation or taking a nap in the afternoon. we realize the hotel wasnt responsible for the jackhammering and probably couldnt do anything about it but the least they could have done was inform us that this would be going on. perhaps we could have requested a different room. - the hair dryer in our room broke while of one us was using it and getting ready for the evening. it took -- minutes two phone calls and one visit down to the front desk in order to get a new one. as a result we were late for our dinner reservation. - the hotel is web site advertises a dream pillow menu (where you get to choose your pillows) and experience kits (that contain information and amenities) -- two things that are supposedly great free and made available to you immediately. we never got offered either or found any information in the room on how to get these amenities. - this is a small thing but there was a clock radio in the room that said it had an mp- input -- but really did not. it would have been nice to have an ipod dock or an electronic music device input in this clock radio -- since all the other tablet hotels weve stayed at have these a basic feature in the room. we wanted to play our own music but could not. - no free wi-fi and cell phone service was spotty up in the room. since this is a tablet hotel you come to expect a certain level of attention to detail and refinement. the affinia chicago was just not up to par with other tablet hotels. i wouldnt stay here again. i would stay at the westin before i stayed here to be honest.',happy
id15653,' very clean room & bathroom. great front desk staff. breakfast was fine and the free dinners werent that bad. we saved tons by eating breakfast & dinner at the hotel.',happy
id15654,' i was a guest at the double tree hilton in dearborn from july -----. from the moment my partner and i stepped foot in the double tree it was one disappointment after another. the reason i choose your establishment was because of the offered amenities. one of the stand out amenities was the outdoor pool that was advertised on your website and in the in room brochure. the brochure boasted that the double tree was the only hotel in dearborn with an outdoor pool. upon arrival we were not notified that the pool was no longer open. when i contacted the front desk about this matter they said it would soon be coming off the website. later in the conversation i learned that the outdoor pool had not been in use for over four years. i was perplexed at why it was still being advertised on the website and in the in room brochures. aside from the disappointment surrounding the pool we also had requested two extra towels and two extra pillows for our room on the reservation web site. neither of those items were in our room upon arrival. the last straw occurred on the morning of the july --. while a do not disturb sign was hanging from our door a maintenance worker repeatedly knocked on the door until i answered just to see what kind of television was in the room. after all of these occurrences i decided to call the front desk to discuss the problems we were having. after being transferred to the desk manager and being left on hold for what i believe to be far too long i was assured that the towels and pillows would be sent up immediately and was given one free nights stay to be used in the future and sixty dollars to be used in the hotel restaurant grill --. i had originally requested a partial discount but was told that it was not a possibility due to the fact that we booked through the double tree hilton website. no towels or pillows were delivered to our room. after six hours of waiting i had to call the front desk once again. shortly after i received my towels my partner and i went to use the indoor pool but were not allowed in because there was a sign posted that the indoor pool-spa area was closed until the --th. the --th came and went and by - pm the indoor pool-spa area was still closed. disappointed yet again we made the decision to check out early because we were so fed up with our stay. as we were checking out we were asked if something else was wrong and i simply said we were ready to leave. the front desk staff was aware of everything that was going on and in no way tried to refund any of our money. i find it hard to understand that a refund cannot be granted just because it was booked online. i would understand if we had booked from a third party site but we booked directly from the double tree’s website. up until this past week i have always preferred to stay in hilton owned hotels but in my opinion the ball was dropped. my partner and i were hoping for a nice getaway but instead left disappointed. we were planning on staying at the double tree hilton in dearborn again in august and september as we will need to be back in the area but now will be reconsidering our options.',not_happy
id15655,' hotel from outside is impressive and hallways- lobby also very grand. room ok but had to pay for wifi and had to pay to get a minibar into the room if you wanted one ! bathroom was tiny and paint peeling from bath. very old style.we were on honeymoon and advised front desk but got no extras what-so-ever.found desk staff unpleasant in general.asked for a nicer room but next room was more or less the same. not good value for money and extra charges for everything. good location -thats about the only good point.found the place creepy in general.would not recommend',not_happy
id15656,' on january -- ---- we had the pleasant experience of staying at america is best value inn in downtown phoenix az. the hotel had been newly renovated and the room was a nice surprise. colorful very clean and large. the owner sashi even went as far as to drive us to a restaurant when we were not sure where we were going. we are planning another trip to phoenix in march and have already booked our room for the - days that we will be there. carol massicotte tucson az',happy
id15657,' wonderful customer service from the front desk to the housekeeping and room service. conveniently located for -th avenue shopping central park and lexington avenue subway (- train). i travelled with girlfriends and it was the perfect hotel for a friends getaway weekend. the staff at this w went out of its way to provide excellent service and i appreciated extra effort such as quick response to requests for towels or other items and replenishing bathroom products daily. the beds were very comfortable and the rooms had been recently re-done as reflected in the flat screens and new fixtures. other plusses: bliss bathroom products small room size limits loud large groups bliss spa was also wonderful and worth the salon prices and beautiful lounge area. very minor complaints: elevators were slow on busy check-out sunday no free wi-fi limited outlets if you need to charge or use laptop in the room. i obtained a supersaver rate of $----night which made all of the above very worthwhile but am not sure of the regular prices. in any event ive stayed at many hotels in new york and this one definitely stood out.',happy
id15658,' we stayed here for - night before catching a flight out of jfk. we had a room on the --th floor and it was great ! the staff were professional and friendly. check in & check out were a breeze. the room was larger than we expected especially for nyc and the king bed was so comfortable !! lovely light warm duvets and pillows. the bathroom was small and the bath-shower took a little while to drain but it was managable. the room was quiet even though we were located in front of the elevators. the long corridor between the front door and the bedroom area (with the bathroom and kitchenette located between) blocked any noise from the hallway. location is fantastic right near broadway and times square and only a few blocks from the rockerfeller centre. highly recommend trattoria trecolori for dinner just round the corner on --th st. excellent hotel we would definately stay here again.',happy
id15659,' i & my husbandgeorge attended the annual shine conference oct --- oct --th at the omni hotel in jax fl. the whole experience with this hotel was outstanding. the rooms were very comfortable & the service was excellent. during the conference we had many hotel staff serving us & making sure everything ran smoothly. the food was delicious & served so very well. it was apparent that a lot of planning was involved to accomadate such a large conference. at the end of our last session our director called all the hotel staff into the ballroom to thank them & we gave them a standing ovation. then as we were checking out & getting on our buses the hotel staff was right there to help with luggage directions etc. our experience at the omni was outstanding & we look forward to returning !!!!',happy
id15660,' we booked the regular room and were astonished at the postage stamp box we walked into. we went into the bathroom and tried to close the blinds the blunds wouldnt close but the top part did fall down and hit my husband in the head and cut his hand we tried to call the front desk but the phone did not work. i grabbed the inroom directory to get the front deak number and tried to turn on the chairside lamp so i could see better but it also did not work. we called down to the front desk and they upgraded us to a suite which was about the size of a normal room anywhere else. in this room the heavy glass shower door almost fell off it is hinges... and the dust... oh the dust. oh yeah and the free entertainment down on the street midnight bum fights! do not let the wonderful website pictures fool you. this place is not as nice as it would lead you to believe also it is not a very big place... you hear all the street noise even from the -th floor. however they do have awesome staff members.',not_happy
id15661,' after researching the various web sites i found the best price for this hotel on their own web site ---. $-- week night and $-- saturday night for a room with a community bath. i never saw anyone else use the community bath. the price was very good maybe $- a night more than other hotels in areas considered unsafe (tenderloin) so this was a real bargain. the hotel itself was right at the chinatown gate so in a very safe area even at night. never felt threatened walking the late hours of the night. towels were okay seemed kind of new. temperature was never a problem actually the place was a little nippy (-- is) so i had to turn on the heater. i was away from the street so didnt hear that much traffic except for the once and a while loud mufflers. staff were courteous younger (not elderly). seems that the hotel catered to chinese people as there were many chinese guests. my room had - beds so i used the other to put my suitcases on (i was a single but they didnt have a king bed available). no noises from the bed springs and upon checking no roaches or bedbugs (i always check just in case). as others have said elevators were old and could only fit - people and was a little jerky. stair cases on one side were very slim so hard to go down and up. the other staircase was fine. just remember that you get what you paid for a budget hotel in a safe area and you wont go wrong. as others have said you can pay a little-lot more for a better hotel but if you are on a budget then this fits the bill.',happy
id15662,' i stayed here after reviewing the competition and checking out the reviews on this very site. i noticed the manager responded to those who did not have an optimum experience which was to me a good sign. i arrived at the hotel everything is pretty clean solid and as advertised. definitely no dive. i was a little dismayed on hearing about the -- dollar parking fee (this place is full of parking spots) and i had neglected to notice that breakfast wasnt included.. as it usually is in south america as a matter of course in most any hotel. i had parking fees waived as it was low season so everything was pretty good. except when i wanted to use the advertised (on in room tv) fitness room. no longer open they offer a discount at a nearby fitness place. i walked by and it didnt seem worth more than the - dollars it cost so i skipped it and ran up the nearby hills. aside from that good room everything else worked worthwhile place.',happy
id15663,' once living in chicago i know hotels are expensive if you want to stay in a good location. i decided to bid on a hotel to save some money. i won the millennium knickerbocker and was quickly less than thrilled do to other reviews on the net. when we arrived at the hotel i quickly changed my mind. the hotel was great! we arrived early and were quickly let into our room which was a corner room near the top. the bed was comfortable and the room was clean. (this was not what i had read about from other reviews) the hotel is a great location to all shopping on michigan avenue and plenty of other great restaurants. do not always believe what you read on the net!!!!',happy
id15664,' great location and friendly and attentive staff. this hotel is clean and is convenient to the harbor area and the free circulator bus routes. it is withing walking distance to numerous restaurants a grocery market cvs pharmacy and a wine store. the restaurant is for breakfast and worth going to. there is a lounge during mon.-sat. evenings. book it. you will love it. the - sleep quality is because there wasnt a firm pillow.',happy
id15665,' we stayed overnight. checkin was fast and friendly.rooms were very clean and the bed (king) was very comfortable. they have a free shuttle to the airport and arranged for us to be dropped off at our car rental place at no cost which was excellent for us. they have a manager is reception between -.--pm--.--pm with free drinks and nibblies for all the guests which is a lovely idea. a buffet breakfast is available until -am; the food is ok and they cook egg dishes to order. they have free laundry facilities just have to pay for the washing powder. we were so there that we stayed again a week later after a trip to keystone.',happy
id15666,' self employed artists dont have the budget to spend a lot of money for a hotel in manhattan so when i chose to stay here with my wife for our --th wedding anniversary i took a gamble that hotel -- was going to be the right combination of affordability convenience cleanliness - and still have a funky elegance that artists often respond favorably to. there are not too many places like that in new york and that list just got cut down by - when the hotel chelsea recently closed it is doors to the public. fortunately there is still this smaller lesser-known gem. located in a beautiful and quiet neighborhood tucked in between gramercy park and stuyvesant park i can only imagine how much it costs to live here. the area is a lot different from the funky yet fun grime of chelsea. yet you are only a few blocks away from the east village and union square which can get you anywhere else you want to go that is farther than you want to walk. our room this time was a (very) small one with a double bed. a sink a flat panel tv a small closet and that was about it. there was barely enough room to fit the small table that the phone was on. who uses a regular phone these days anyway? but everything was clean and other than the clanging of the heating pipes in the middle of the night it was fairly quiet. the bed was okay. could have been a lot worse. i only mention these things for people who want details. as long as it is cheap clean and safe is all i care about. the shared bathrooms were not a problem. they were always cleaned but i never saw the cleaning people. if a bathroom was occupied i was always able to find another one on that floor. if you are looking to save a lot of money sacrifice a few optional conveniences in the process and impress your artsy bohemian significant other with a whirlwind getaway in one of the classiest areas in new york city? you can do no better than hotel --. .',happy
id15667,' the actual hotel is very nice. the rooms were large and clean. the ac was fast and cool and the beds were very comfortable. if your wanting to hang in the west end area this hotel is the perfect location. the west end bars & restaurants are literally right behind this hotel. you can bar hop and walk home to the hotel. very easy. however the afternoon-evening staff when we check in sat. about -:--pm was very rude. the valet staff was lazy and rude. i walked in to give him my keys and he couldnt even bother to stand up. he stayed sitting in his computer chair and just held his hand out for the keys. no hi no thank you nothin. im not expecting him to kiss my butt but i should expect a little more than that since i am paying an extra -- a day for this valet service. the front desk chick was also pretty helpless. i was told that they would be charging an authorization fee of $--- and it would be pending on my card for at least - days maybe a week. i was very upset as i had not been told anything about an auth fee. then she swiped my card for the auth fee before i told her ok. when we checked out the next morning it was like a ---. the front desk gentleman was very nice and helpful. he also informed me that the authorization fee would only be held on my card until the end of the day at the latest?! i dont know why there was a difference in info but the evening staff should know what they are talkin about. to some people (meaning me) $--- is not exactly chump change and i need to know for sure how long i will be without my money. and the older valet gentleman that morning was sooo nice. he was friendly and quick with our car so unlike the young guy who was working the night before. overall based on the hotel rooms we would stay again as they really were very nice rooms for the price. i just wish they would educate and hire better staff for the evening shifts.',not_happy
id15668,' i recently stayed at the element the place is excellent the staff is really friendly and they make you feel as if you were at home. the only flaw in this hotel is the lack of room service but there is always the chance to get a nice meal just across the street in the vintage park',happy
id15669,' our stay was awesome. this was our second year to stay here while we visited the quarter horse congress. my only complaint this year would be on saturday night we couldnt find a parking place at the hotel and there was a very loud party going on until - in the morning but the police was called and all was taken care of. just a bit nerve racking for a few hours.',happy
id15670,' my husband and i stayed on - seperate occasions while driving down to key west and then coming back. our first stay was fine. our second stay was terrible. the room smelled very bad. when i got into the bed the sheets were very wrinkled and i found hairs in the bed. there were alive bugs and dead bugs in the room. i would have asked for another room but we already had taken our showers and ready for bed. this was the worst hotel we ever stayed at.',not_happy
id15671,' my partner and i stayed at yotel for - nights and we had a terrific time! when we arrived at the hotel we were greeted by the staff immediately who helped us with the luggage and the check-in. we arrived at --am and got to check-in right away without any additional costs. we got the room at the highest floor and had read earlier that the room was a bit cramped. but we found it quite nice. it had luggage space under the bed and it was a sofa that would convert to a bed so you would have more room to move around. many has had something to say about the bed and yes it is firm. but after a while you get used to it. we always got a good night of sleep. the bathroom was no problem for us despite it only being a curtain that separated it from the bedroom . so if youre not too comfortable with your significant other while doing your business there are toilets on the -th floor as well. what is also a plus is that on every floor they have a galley where you can get ice free coffee hot chocolate and there is a microwave and soda machine there too. the only negative things i have to point out is that there is no door-showercurtain-wall between the toilet and shower so the floor in front of the toilet gets wet when you shower. but they always provide a towel you can lay on the floor. the breakfast isnt too much to brag about some muffins and coffee. but they at least offer free breakfast! all in all a fantastic stay! all credit to the staff who always greets you when you enter or leave the hotel. definitely worth the money!',happy
id15672,' loved this hotel with its friendly staff quirky decor and adequate sized rooms (inc. large bathroom with separate toilet). we overlooked the service area and there were rooms opposite which wasnt great but we were hardly ever in the room (jet lag was getting us up at -am) so it didnt matter. breakfast was generous and fresh - great start to the day. great location among the student bars comedy clubs and restaurants and halfway between the north and south tourist attractions so easy to walk everywhere from the hotel.',happy
id15673,' booked a three night stay here on expedia. the rates were good and this hotel was conveniently located. first impression was that the lobby was a little run down then it got worse. the lamp shades on the bedside lamps were broken. the control for the hot-cold water on the tub was falling off and there was no hot water in the tub that evening. the next morning still no hot water in the tub. called maintenance. they worked on my bathroom for a while and then i had - minute of hot water. that evening i changed rooms. also had broken lamp shades and no hot water. changed rooms again. the third night the restaurant had no hot food because there was a gas leak in the kitchen. also no hot water. they had to jack-hammer the cement floor to repair the gas line and the entire hotel shook. at midnight i had had enough. i had to pack up and move to another hotel.',not_happy
id15674,' thinking of visiting chicago? dont hesitate to stay at the hampton inn in downtown! it is clean comfortable practical modern well-located and affordable. the service couldnt be better!!! the people in the front desk are really helpful and nice (yaneli tracee janet...). this is one of the best hotels i have ever stayed at in terms of quality and price. it is only two short blocks away from the magnificent mile very close to the subway and right next to all the most important attractions. seriously dont think it twice!',happy
id15675,' we have spended one week in candlewood suites and i must say that i was really impressed. it is perfectly situated they are really helpful and it was clean and confortable. oh! and they had free wifi which we didnt know. simply great!',happy
id15676,' the check in receptionist lynn was friendly and knowledgeable. the lobby smelled clean and fresh. the rooms are clean and the beds comfortable. it is a great value. we will be back to jacksonville next month and we will be staying here.',happy
id15677,' my husband and i stayed at the country inn on our way back home from a skiing vacation. the room had a microwave small frig and a coffee maker. there was a sitting area and a desk area with free wireless. the room was clean and well maintained. hotel personnel were very friendly and helpful. drinks fruit and cookies were available in the evening and there was a good breakfast included in the price of the room. the hotel is located in a very nice area with several restaurants within walking distance. we will stay here again next time we are in denver.',happy
id15678,' if youre looking for a decent economical budget oriented hotel this is a good one. it is clean & the rooms are fine. you dont feel like your in a dumpy hotel. it has a free breakfast with pour your own waffles cereal danishes fruit muffins yogurt etc. yes the hotel itself is a little aged but it is not dirty nor does it have bugs etc. i was with a group of - ladies who stayed here for comic-con & we would all stay here again. it was just abt a -- - -- min drive down harbor blvd to the convention ctr.',happy
id15679,' easy location at -th and --th in midtown from penn station. all staff are extremely personable and ready to assist with any need. like all rooms in the city they are smaller than most anywhere else in the us. only someone new to the city would consider this an issue. one peice that many may miss is the dining they provide. i only tried the breakfast but for -- dollars it is excellent. it includes both a hot and cold beverage along with a full american breakfast. if you need an easy place to get around the city this is it. do not believe there is a gym nor pool is why they are marked -',happy
id15680,' the people were so nice. the bellman named enrique made the experience so much fun. we are not city people and he took great care of us. this is the only place i will stay in chicago. best location in the city.',happy
id15681,' i just returned from a --nite stay at the omni parker house and thoroughly enjoyed it! i had previously stayed here about - years ago for a conference and since i had a good experience then i decided to book the hotel again while vacationing in boston with my parents -----------. i know some people have complained about the size of the rooms but both times i have stayed in the executive double room and was pretty pleased with the size and configuration. the room was huge - about ------- square feet with a sofa coffee table tv w- cable in a nice armoir - easy chairs - double beds with that comfy triple sheeting and down comforters a small area with workdesk - closets and a decent size bathroom with tub. i had originally booked a regular double room but decided to sign up with the omni select guest program. you must do this if you plan to stay at the omni!! i got a coupon for a room upgrade which i used this time and another coupon for --% off a weekend stay at any omni! however you must book through omni and not thru expedia etc. also being a select guest they get the room ready to your specs and offer complimentary morning beverages for you and everyone staying with you plus a small but discounted room service breakfast menu. the room was nice and quiet although occasionally i would hear faint voices from the room beside us and out in the hall but it didnt bother us at all. we were on the -th floor so didnt hear any noise from the street below. we had a view of a side street with some restaurant and shops and partially of a brick parking garage but that was ok. all of our interactions with staff were great. the front desk staff were especially nice and always ready to assist. my parents had accidently put their wet umbrellas in a trash can in our room and the maid threw them away thinking they were broken however the front desk was very helpful in investigating for us and even gave us a credit on our bill for the inconvenience. we did have a light dinner in the last hurrah bar and the salads were huge and reasonably priced. the drinks were a little pricey but typical for a hotel. overall i highly recommend the omni parker house if youre staying in the city. it is centrally located near the t boston common the freedom trail and a few blocks walk to faniuel hall-quincy market. plus its beautifully gilded lobby and decor is very nice and staying in such a historical place is so interesting! (jfk proposed to jackie o here malcolm x and ho chi minh worked here etc). if room size is a concern do look into upgrading to the executive room!',happy
id15682,' upon checking in i inquired about any available upgrades for hilton honors members..... i was not sure if anything was going to be free. i spoke to a wonderful front dest attendant courtney who was a fresh face after all of our travels. courtney in three words hooked it up ! i have never once had a bad experience when staying at any hilton properties.... and this was just another reassurance that i was staying with the right chain. =)',happy
id15683,' i stayed - nights at the springhill and for the price i got the room (~$---night aaa rate) i have no complaints. the location was a couple of blocks further to downtown seattle than i would have liked but the value of the hotel definitely made up for the extra two block walk. took advantage of the breakfast both mornings as well as the business center (no charge for printing!). the accomodations were what you expect from the mid-level marriott properties - clean decent linens etc. overall i couldnt beat the value.',happy
id15684,' this place was centrally located in the phoenix metro area so it made it easy to travel to all of our destinations that day. the mall was right down the street and the interstate was right around the corner. the room was clean the breakfast was decent (they burned the fake eggs) the pool looked well maintained and the staff was really nice and helpful. id stay here again and again on future visits to the phoenix area.',happy
id15685,' got this property on hotwire. it was a decent place for the price paid. that said...i would never pay their full price for this property. you can tell that they have updated it but there was mold growing in my tile and to me i thought if you had so much invested in the furnishings...it may be a good idea to spray a little tilex. they advertise that their airport shuttle runs every half hour and this is false. i got to the front desk a quater till and then waited a half hour for the shuttle driver who was rather unfreindly to come out of the hotel. i would reccomend if you get a cheap deal on hotwire but thats the only way. their service was lacking as well as the cleanliness. i would stay here again if i got the same deal on hotwire (which was $--.--).',not_happy
id15686,' we loved this place. we stayed in three hotels during our stay and this one took the prize! staff = excellent ; location = excellent; room = excellent across from lincoln park walking distance to great cuisine and a great coffee shop on site. view of the lake to die for. walking distance or a short bus ride to molly is cupcakes sushi mon and many wonderful places to eat. neighborhood was nice we walked every day all around the location and had zero complaints on the location. staff greeted us immediately very friendly answered all our questions and helped get us directions when needed. the room was cozy clean roomy and had a great view. this place is a gem! nice lounge area upstairs & exercise room. we will make this our spot when traveling to chicago.',happy
id15687,' it was my husband is --th birthday so i took him out for a night on the town including staying downtown at the hampton inn. i had booked the standard room with two queen beds. i received an e-mail from jodi asking if there was anything special we needed. i just told her it was my husband is --th birthday so maybe a room on the top floor with a view. when we got to our room on the top floor it was a two room suite! she had upgraded the room and left a bouquet of birthday balloons and a rockies baseball cap! we were astonished and amazed! the room was beautiful with two bathrooms bedroom sitting room with tv wet bar couch chairs and a card table! they also had a breakfast buffett in the morning with waffles sausage fresh fruit cereals muffins juice coffee etc. the dining area was large with two flat screen tv is and free newspapers. all the employees behind the desk were very nice also. kudos to this hampton inn!!!',happy
id15688,' this is our second time staying here and it does not disappoint. the staff is kind and go out of their way to be helpful. the location is excellent near the mall and the smithsonian metro stop and the kids loved the pool. good gym too!',happy
id15689,' overall the hotel was very pleasant. however when i had a guest join me for breakfast one morning neither the host nor the server bothered to tell us that the buffet was $-- per person. should i have asked about the cost in advance? probably. was it extremely poor form for the staff to deceive us like that? i think so. hotel restaurants are never cheap but i believe $-- for eggs and coffee is a bit offensive.',not_happy
id15690,' the rooms were gross!!!! it was over priced and there was no pool. one room they tried to put us up in had mold under the sink (my mother is allergic) and another room smelled like dog pee...finally they put us up in a room where the carpet had just been replaced. but if we had any other option we would not have stayed there at all!!!! so glad to be out of there and would never go back or recommend it to anyone!!!!',not_happy
id15691,' stayed here april - and - ----. booked two rooms through priceline for about $--- per room per night a real bargain considering the quality of this hotel. we stayed on the --th floor. the rooms do vary somewhat in size. one room next to the elevator was quite large; the space was nice but there was a little noise from the elevator which may possibly disturb a light sleeper. our rooms didnt have great views which was ok considering the discount price. except for the view however the rooms were top class very clean and comfortable nicely stocked with toiletries and fluffy towels. my husband and son went to the top floor to check out the exercise area. strangely one has to walk past the bar bouncers and through the bar to get to the exercise room. exercisers are on full view of the bar patrons through the windows also. the hotel location was excellent close to public transportation. breakfast at the restaurant was rather expensive but plentiful and served by pleasant wait staff. at the front of the restaurant in the morning there is free starbucks coffee. front desk staff was kind and helpful also. $-- a night to park (plus tips) seemed to be pricey (but typical for this area). we parked in the parking garage across the street for less than half the price. staying here was a treat. this hotel is among the nicest business and convention hotels that i have ever stayed in and is equally nice for a pleasure trip.',happy
id15692,' we arrived to san diego and walked in to holiday inn express with no reservations. the staff were very friendly and accommodating. the room were very nice and clean! the beds were very comfortable and the location is perfect near sea world! the breakfats was delicious. overall we were very with our stay. i will definetliy come back to this holiday inn!!!',happy
id15693,' we stayed at the hotel griffon sept -----. the hotel is located just a few blocks from the muni-bart station so we accessed it easily after landing at sfo airport. it is a few steps away from the ferry building and one of the last stops along the f cable car line to fisherman is wharf. location was fantastic if you are not planning to rent a vehicle. the hotel was quaint but the rooms were satisfactory for the two of us. hotel provides tea-coffee in the mornings and water throughout the day ++. overall we would definitely stay here again due to it is convient location. it is not as hustle and bustle as fisherman is wharf but close enough to public transportation to access tourist locations (union square chinatown wharf etc.). one minor glitch was that our keycards did not work after the first night as the hotel thought we were only staying for one night but this was rectified quickly after visiting the reception.',happy
id15694,' we were cruising out of seattle in june. we booked a night before and after the cruise. the rooms were nice clean and comfortable. location was good. in walking distance of the space needle. the breakfast was average at best. it came with the room. the staff was very friendly. be careful about letting the staff make reservation for you. they book dinner for us on the space needle and my wife was very un that we didnt get a window seating. we were never asked where we wanted to sit. the one thing that really made me mad was the car service that the hotel recommended over charged us going to the cruise. we were not sure of the port and got the price for wrong port from the desk. not knowing we had been taken advantage of we call the same people to pick us up and were told it was a flat rate $-- less than we were changed before. i talked to the hotel manager and he was no help at all.',happy
id15695,' okay if you have read the other reviews then you probably dont know what to make of this place. it is not the typical american hotel with huge rooms and massive beds. its got character and it is not a new building so yes it can have a few quirks such as musty smells and a bit of faded paintwork. but hey it is not the end of the world is it? the hotel staff were very friendly and always cheerful in our experience. there is complimentary tea and coffee every morning and wine in the evenings. just get their early because the other people staying there with us were very thirsty! also a nice bag of free toiletries in the bathroom and a gift card for the jewellers next door (use it and see what you get) our room was facing the street so we got woken up a few times by the seemingly very busy sffd and the bin men but again stay in the city expect city noises! the other bonus was that it was fairly cheap to stay there. it is well placed for getting around town as the cable car goes right past the front door down to fishermans wharf. we would stay there again but might ask for a room away from the street!!',not_happy
id15696,' great location (close to times square) but the staff couldnt care less about their guests. this was not our first trip to nyc so we know that good service and friendly staff exists....just not here. if you can get past their people the hotel itself works well for homebase during your stay.',happy
id15697,' small entrance that needs some work...however the rooms are good clean and quite. location is great for touring the city. take urban adven tours for great bike tours of the city...see pell!',happy
id15698,' this is a nice hotel clean new nice rooms. it ends there. they have a very unfriendly unattentive staff. i was very surprised since i m a marriott platinum member and i never get this type of response at any marriott properties. i can only imagine what it is like for others that stay here. if youre ok with clean and decent rooms with an unhelpful and rude staff then you probably wont mind.',not_happy
id15699,' we were very disappointed from the moment we arrived at this hotel. after a late journey down from la we were both tired and hungry and frustrated that no food what so ever was available at the hotel at any time after --pm. we arrived at around --:--pm and were given some pizza take out menus - however these only deliver up to --pm so no luck there. we had to wait -- or -- mins at this late time just to check in as well as the receptionist was dealing with a complaint on the phone - we should have realised then what we were in for. we stayed in a lanai garden bungalow and it was gross. extremely dirty - in fact there was dirty tissue stuck to the bathroom wall and previous guests shaving gel on the shower fitting for the entire - night stay. there were dead flies stuck to the ceiling of the bathroom too which was very unpleasant. my partner left a pile of coins - mixed currency on the side the first day when we were out - and out our return we were surprised to find that the maid had taken it! fair enought it wasnt a huge amount of cash but surely by the sheer volume of coins that were there was (--+) and the fact that we had not left would make it clear to the maid that this was not a tip? we would certainly not tip the lack of cleaning anyway. additionally - watch out for the refrigerator in your room. ours was very loud so much so that we needed to unplug it in order to get to sleep. we let the maintenance team know and they simply came over the necxt day and replugged it in. we left it unplugged for the remainder of our stay. the walls are also paper thin - if your neighbour runs their tap youll surely be woken up - you can hear everything that it going on around you from the room which makes for some poor nights sleep and very little chance of a lie in. to sum up - this hotel is very beautiful on the outside (grounds - restaurants - lobby etc) - however the owners a clearly too tight to invest on the inside. over priced and absolutely not -* more like -*.',not_happy
id15700,' i live in here in dallas but i was treated by the girlfriend for a night stay at the omni hotel on my birthday. couldnt stop talking about this awesome hotel after my stay. our room had a wonderful view of the downtown skyline. late check out at -pm was great this gave us time to experience this hotel to the fullest. everthing is new modern and clean! my only upset was parking guessing during a big convention this can cause chaos! over all i cant wait to stay here again.',happy
id15701,' we booked this hotel via expedia for approx £-- a night and it was excellent value. the hotel is situated in an excellent location which was very close to both the union square main area and china town and we always felt safe. there is a cable car stop right near the hotel which makes it very easy to get to fisherman is wharf and if youre feeling lazy or cant face anymore walking up and down the famous san franciso hills allows easy access to the main areas. the hotel itself has a friendly atmosphere and the room we had was a reasonable size with a king bed and very clean although the view was of a wall! if you are wanting something fancy or extra special then this hotel is probably not for you - try the sir francis drake grand hyatt or hilton. however if you are after a pleasant clean hotel in an excellent location (with a complimentary wine reception every evening!) then this is the one! all in all i would definitely stay at this hotel again as the location and price (through expedia) was excellent. have fun!',happy
id15702,' the hotel is beautiful. the staff were courteous and helpful. the beds were very comfortable. the rooftop pool-spa was spectacular. the evening coctail service and cookies at bedtime were a nice treat. breakfast was overall good with the exception of the runny yucky uncooked eggs and it would have been nice to have hot chocolate as an addition for non-coffee drinkers. the valet attendants were professional however the cost was a little excessive especially since there was $- parking across the way from the hotel (which i think is where they valet parked our vehicle). a fantastic service that we thoroughly enjoyed was the courtesy shuttle that took us anywhere within a - mile radius. it was very nice to be picked up after a sporting event and not have to walk back that late at night.',happy
id15703,' we had dinner at the national and it started raining and mohammed was so sweet and offered us an umbrella .',happy
id15704,' a well equipped property with lots to do nice friendly staff carpet in some rooms needs attention. my second stay and had another end room so lacks light. rooms quiet generous hour',happy
id15705,' we did not have any of the problems that some of the reviewers experienced. we never had to wait too long for the elevator which they even let my son operate! our a-c worked very well and the staff was extraordinarily courteous. there were tons of restaurants in the area and it was near the subway which was quite easy to navigate.',happy
id15706,' we arrived at - this am... cars were everywhere. were told to park in a neighboring lot.. got checked in and settled by -:--.. room next to us you could hear the tv but after a -- hour drive we still fell asleep.. at - am.. we were awakened to what sounded like a elephant running back and forth in the room above us.. i called front desk and asked if they could call and ask them to be quiet.. it didnt really help.. after almost an hour and a half of constant stomping back and forth and once we were all wide awake after -.- hours of sleep it stopped..that being said it was worth it for the price and i would def stay again.. room was clean and hotel looks updated...beds were comfy what little we slept and the value is great.....we pay a little over what it would cost to leave our car at port while on a cruise and got to sleep a few hours shower and leave our car for the week and they take us and pick us up from port and bring us back to our car...i am a clean freak and always read reveiws before i will stay anywhere.. if we ever cruise out of jaxport again will definately be a repeat customer of jacksonville suites..ill just ask for a top floor room if we will be a late check in again...',happy
id15707,' we enjoyed staying at the hilton. we tried to check in early and the the room wasnt ready but we were able to freshen up in the spa is locker room. all our request were met at check in. only problem was we were on the second floor in the villa is and there was no elevator so my husband had to carry all the suitcases up himself. the room and bathroom were both a nice size. the view from the balcony was a nice garden view with a partial view of the bay. the grounds are beautiful. when driving up to the resort it reminded me of some of the hotels in hawaii with it is open air tropical lobby. we also enjoyed the gym and tennis courts. they will supply you with tennis racquets you just have to pay five dollars for the balls or bring your own. i would definitely stay here on my next trip to san diego if the price is right. i really dont understand why such the terrible rating. i almost stayed some place else and im glad i didnt!!',happy
id15708,' purchased this from groupon for husbands birthday. the stay was ok the room was ok until we found a huge cockroach in the tub. so much for taking a shower. went to sea world so that was a bit of an inconvenience. refrigerator was loud and air conditioner quit working during the night. got up front to check out. tried to charge us for an upgraded room. i had no clue this was an upgraded room. he says you had a king bed with a balcony right? seriously??? the balcony faced the freeway and had old vomit with cigarette butts on it and i honestly thought the bed was a queen!! lol parking is $-- a night with no where else to park and the complimentary continental breakfast is a bowl of cold cereal! but it was so close to little italy uss midway seaport village gaslamp etc. nora was a really nice staff member as was our waiter the first morning. the man who served us our complimentary drinks less than friendly . jose the valet man excellent!!! should work in a five start hotel!!!!! would not stay here again',not_happy
id15709,' the first room we got was noisy and dirty and since the air condition unit did not work we were offered to change to another room which was slightly better. the hotel rooms have very basic amenities and the furniture is old and shabby. a very basic hotel which needs urgent updates ( lobby looks like a - stars but rooms look like a - star ancient lodge).',not_happy
id15710,' the main reason why i booked this hotel was that it is mentioned in the rock as the hotel sean connery wanted to stay at while considering nicolas cages offer. we didnt stay at the suite as he did but in one of the smaller rooms. i booked the room through british airways which ensured me a very good deal on the stay even though i found it a little bit expensive for my taste but after searching for hotels in other parts of san francisco the offer seemed fairly priced. we got a complimentary upgrade from a queen size to a king size bed which was nice and the king size bed was huge and very very comfortable. as a person fond of walking the hotel is placed absolutely perfect. although i wouldnt recommend it to people with problems with hills as the hotel is placed on top of nob hill which has a couple of very steep streets going up to it. of course this can be avoided with taxis.',happy
id15711,' cheap and clean enough but nothing fabulous. people walking through lobby and golf course in swim suits with no cover ups tacky. service at both lobby grill and market very poor. kids had fun at waterpark but have to get there very early to get a decent seat.',not_happy
id15712,' i stayed at this hotel with my dad and son as we were attending an airliners international event at the hotel... upon check-in was given an executive floor (---- top floor) the only thing is this: this is the only floor that you have to climb up some steps to get to your room...so if you have a cart with bags be prepared to go up some steps after stepping off the elevaltor...all the other floors you can go straight from the eleveator to your room with no problem... room was comfortable and had a great view of the skyline etc... restaurant was (rooks) was busy each morning that we had breakfast however the omelette person was more then accomodating and friendly each morning...as well as the restaurant staff... the revolving door in the front entrance was not operating so there were staff opening the door for you when you arrive-departed... the pool was very comfortable and the water was very warm and my son really had a good time...the fitness center overlooks the pool so it was nice.... the only thing is the hotel is - miles from the airport which is not a big deal however they do have a lot of people that go to-from the airport... downtown is a -- minute drive (comfortable) free parking is a (+) for self-parking and they do have valet (but is a $-.-- per day) charge.. would stay here again...',happy
id15713,' there is free convenient free parking and wireless internet access is free. the rooms are a good size and well maintained with all the usual amenities. staff were friendly and helpful. the only downside is that breakfast is not included but there is an accepable coffee shop on the premises.',happy
id15714,' weve stayed here at least - times now when visiting san antonio the first time it had just opened still looks the same. the lady @the front desk was very nice and helpful. the rooms have always been clean the beds are comfortable. love the pool and the back door is great. it is a little way out but no big deal and the breakfast is always good.',happy
id15715,' you might like this hotel if you prefer form over function style instead of service the hassles of a film set over a boutique hotel. i do not. for me the final straw is the degradation of the food service. where they once tried they no longer do. the soup of the day is now the same every day ($-- for a bowl of tomato soup) and what was once a fine caesar salad now tastes as if it was prepared a week ago. dont get me wrong: there are some good people working at this hotel. dj runs the parking extraordinarily well and shirley remembers every guest at the restaurant. but their efforts cant keep this ship afloat. as the guest count dwindles the prices rise and they increasingly close the pool for private functions and otherwise rent the facility instead of cater to guests and their needs. let is be clear: for the price of this two star hotel you can stay at the five-star hotel bel air (factor in the free parking at the bel air) where you will be wowed by the facility the service and the food. the problem is clearly the management and their decisions not the workers and their performance. starwood has a growing problem on its hands with this hotel and the smart money is moving elsewhere.',not_happy
id15716,' our stay was brief - in at -:-- p.m. and out at -:-- a.m. the room was of adequate size. very clean and quiet. half of us liked the room colors - the other half really disliked them. breakfast was about $--.-- a person - couldnt report on that! parking with tax yes parking fees are taxed was a whopping $--.--.',not_happy
id15717,' my family and i stayed at the flatotel for christmas the location and hotel were both excellent. the rooms were large by ny standards and recently refurbished. it is close to all major shopping areas and close to central par fifth ave and times square. if you want a great restaurant try rue-- on the corner --th st and -th avenue about -- minutes from hotel. for the best burger in town try pj morans at --th street e and -th',happy
id15718,' john at the front desk was so nice ! made eye contact smiled and his first response to a request or question was always yes. i got a deal for $--- a night in a suite. it was large and well arranged and very clean. any repairs had been done professionally and nothing was rigged to work like some hotels ive stayed in. the back of the hotel is on the riverwalk. out the front door you take a left and you are one block from the restaurants. this hotel was in a perfect location. we parked the car and only got back in after checking out. a bike rental kiosk was on the same block. ive never enjoyed a trip so much or been so with the service and my stay as i was at this hotel. highly recommended. will stay here again for sure. watch other hotels parking fees. this one has free parking and a great breakfast selection !',happy
id15719,' stayed at the hilton new york for christmas and new year. the room was large and since we got it at the --th floor the view was nice. the hotel is strategically located with many tourist spots within walking distance. such as times square central park radio city -th avenue etc. service was a little slow but wasnt much of a problem. we got a pretty good rate since we booked it a month in advance. hope to stay there again!',happy
id15720,' great location if you want to stay in the wharf area. about a --- minute walk to pier --. the outside of the hotel is not very attractive but dont let this worry you. rooms were small but nice. my room was on the -th floor (only - floors) streetside. could hear the traffic at night but by putting the fan on the street sound was gone. there is no restaurant on site at the hotel. many restaurants within walking distance. in the am there is a coffee stand in the lobby offering simple breakfast grab and go items. next door is an ihop offering good food and service. a small courtyard offers a small pool. the staff was polite and helpful. parking is $-- per day. the public transportation is within --- blocks from the hotel. i used an airport shuttle service and the cost is $-- one way.',happy
id15721,' stay away from this place. protestors out front of this hotel every morning around -am in protesting a labor dispute with the hotel. purposely trying to make noise and wake quests. waaaake up.... we have a protest here.... waaaaake up incredibly loud incredibly annoying. stay at least a block away from this hotel. seriously. hotel frank you might want to appease these protestors any way you can this is absolutely ridiculous and incredibly unprofessional. those protestors are enough to ruin any vacation or business trip.',not_happy
id15722,' we took a quick trip into manhattan for the evening and stayed here. the hotel is tucked away just outside the theatre district and times square area just enough off the street where you felt a little removed from the hustle and bustle (which was very nice). the front desk staff was swift courteous and quickly checked us in even when there seemed to be a lot of people in the lobby. they have two elevators and they were so slow (my only real gripe to this whole post) it seemed like it was staff members holding up the elevator moving things on and off the elevator. in any event after waiting - min for the elevator we got to our room and it was bigger than what i thought it was going to be. only - rooms per floor (which is nice) and the room was modernly furnished. we went out to times square which was about --- blocks away and we got to see all sorts of things along the way. we ate at beer authority and enjoyed a great filet minon and cider beer and then retired for the evening. it was strange because when i went to get under the covers it felt damp at the end of the bed. i closed my eyes and told myself its because it was washed earlier and not dried entirely... lol! anyway in any event its a great place to staya little off the beaten path (good for noise level) i highly recommend it.',happy
id15723,' the moore is definitely a good value. for a queen room with its own bathroom the price was under $--- per night. some of the rooms have shared bathrooms and these are even cheaper. the room was spacious and clean. there was not a lot of street noise but i could definitely hear doors slamming in the hallway (walls are pretty thin). i could easily walk to all of the major sites from the hotel: pike place market seattle center downtown shopping and the ferry terminals. late at night the area did feel a bit sketchy. it is not full service so i had to go downstairs and get my own extra blanket. there was no climate control (air conditioning or heating) in my room so i had to open and close windows to be more comfortable. there is no coffee or tea in room however the hotel just opened a coffee shop next door. i tried the espresso and it was really good! also the shop has baked goods and muffins for breakfast. i would stay here again... but if youre fussy about certain things then this is not the hotel for you.',not_happy
id15724,' we booked this hotel to go to a dodger game and were very . cab was less than -- and the dodgers won the game! we were there on the weekend and the little mall nearby was closed and there was not a lot to do within walking distance. we felt very safe walking at night. there was a mini concert at the nearby mall. the pool was awesome. room service was a little pricey but overall we were very pleased. we would stay there again.',happy
id15725,' not living in a state where there is an american girl doll store i decided to treat my daughter to a really special birthday gift this year. we headed to west hollywood to stay at the orlando hotel which offers the perfect mother-daughter getaway with their “american girl doll package”. you will find this los angeles boutique hotel perfectly situated in the trendy west -rd shopping district –flanked on one side by the beverly center and on the other by the grove. we stayed on the -th floor in a standard king with a city view. we had a large king-sized bed plus a miniature american girl doll sized bed! the furnishings are very modern and included an armoire open shelving that ran the half the length of the room a small couch and a nice sized desk. i also appreciated high-tech touches in the room including free wi-fi. additionally there was a great bedside clock with an ipad charger a separate bose ipod docking station and a very large flat screen tv. also worth noting in the lobby guests have free use of a mac with a printer that i used to grab my boarding passes before heading home. you will find a small under utilized salt-water pool on the -nd floor. it is only - feet deep. a small bench ran the length of the pool (approx. - foot deep). this could be good for younger children who might not be able to stand as there was not a traditional shallow end. there are several lounge chairs and two very nice seating areas. on the morning we went swimming we had the whole pool to ourselves. the hotel has recently undergone multi-million dollar renovations. they enlarged the bathrooms created two bedroom suites and refurbished much of the hotel’s décor. included in this major renovation project is an all-new gastropub the churchill. while there are cribs available (no extra charge) this hotel might not be the best choice for families with small children. there are not many amenities that cater towards younger kids under -. you only will find a children’s menu when ordering from room service and there are showers only not a tub in standard rooms. plus the outlying area of the hotel doesn’t scream toddler friendly. the beach and disneyland is nowhere in sight. i would suggest staying here though here if you are planning the perfect weekend getaway with your little fashionista. there isn’t a better spot that puts you smack in the middle of specialty shops high-end fashion malls fine dinning with the perfect place to relax at the end of the day.',happy
id15726,' the staff was really nice and the location was very convenient for our large family group but the property was not really what you would expect for a high end (for a chain) hotel which the holiday inn group bills their crowne plaza hotels as being. the property is showing its age. i was especially disappointed that there was no free wi-fi available in my room. in this day and age that is generally expected. they do offer free airline check-in from the business center. their breakfast was also a bit pricey for most of my relatives. my dad and i received $- discount vouchers to use at breakfast for choosing the green options for housekeeping. but the discount is not available for the final morning of your stay.',not_happy
id15727,' this hotel exceeded our expectations - both the front desk service decor and room. we were only there for one night but the service at the front desk was extremely courteous and welcoming. the inside decor was so calming with the koi pond and waterfall. the fact we were on the --th floor and could see everything down on the lobby level was awesome. our room had everything we needed and was very clean and comfortable - especially the bed. heavenly comfort for much needed rest. the breakfast cooked to order definitely was a huge plus and very good. especially my omelette. recommend to all.',happy
id15728,' the willard is all it was supposed to be in every way but one! beautiful rich with decor historically significant impeccable service and horrible mattresses. so as long as you are willing to sacrifice and have an achy body for beauty much like wearing great heels then you wont be disappointed. if a good night is rest is what you are needing stay elsewhere.',not_happy
id15729,' for $--- any sheraton is a good value but for this downtown location (right on the water and - blocks from michigan ave) and on a weeknight that value rises immensely. lobby is very up to date and check-in staff was exceptionally helpful. sweet sleeper bed was comfortable as always and everything in the room was in proper working condition. only downside (and really minor) was the lack of an in-room room service order form for breakfast the following morning. if i could get this rate more often from starwood they would become my preferred program for personal as well as business travel!',happy
id15730,' two weeks after my orlando renaissance nightmare i arrived austin. what a surprise and delight. i arrived at midnight and was treated like royalty. some of the best hotel service i have ever seen (at all levels) and it was consistent throughout the stay. concierge bill cooke was amazing and helped me navigate a solo business trip perfectly.i would go back to this hotel for personal travel. note - some people complained about construction noise. i was on the -th floor and never noticed it.',happy
id15731,' we stayed at the days inn memphis at graceland in june of ----. upon check-in everything seemed fine. then a nasty storm came. power was out in the hotel from -:--pm - -:--am the following day. normally this wouldnt be a concern because the hotel obviously cant control the weather however the way it was handled guarantees that i will never stay at another days inn. we were in a room in the back of the hotel and the staff didnt bother to walk around and hand out flashlights or keep us informed with what was being done about the power outage. the funny thing is that the bathroom in the room had power as well as the hallway lights and exit signs. the restaurant across the street had power and so did the souvenier shop next door. when i inquired at the front desk about what can be done i was informed that they didnt know how long the power would be out. i asked why other buildings in the area had power and was told the hotel always loses power in a storm and the management wont update the electrical panels in order to prevent this from happending. the front desk staff told me they lost power for an entire week before! already being -pm we decided to deal with the memphis heat in the hopes that power would be restored shortly. imagine our surprise when waking up the next day we still didnt have power! no free breakfast either due to lack of power! finally at -am our power came on. we were heading to graceland that day so we decided that as long as the power was on (and stayed on) we would stay our second night. we put a do not distrub sign on the door and headed out to graceland. after we returned we were shocked to find that our personal belongings had been moved and our do not disturb sign was put back on the inside of the door! the cleaning staff actually moved oru personal belongings to clean the room and make the beds! that shouldnt happen when you ask not to be disturbed. to top it off they didnt put any soap in our room. i had to request it from the front desk. i seeked to discuss my horrible stay with the manager but was told that the manager wouldnt be available until monday afternoon. (it was saturday afternoon). additionally the manager was giving $--.-- credit to those guests that lost power on friday night. really? you expect me to accept a $--.-- credit on my stay after all that? i ended up calling ------days-inn to get a customer service associate to help me out. go figure they are not much help. they told me to discuss my concerns with the property manager. if he didnt respond in -- hours they would step in. well guess what? he didnt respond and they were even worse! they were rude on the phone provided little help and basically told me that the power was out when i checked in and that i was told that the power was out upon check in. (why would i check my family into a hotel without power??) after weeks of following up and calling them (they didnt call me once nor did they offer an apology) i finally got them to give me a full refund for my first night stay. they didnt care about the do not disturb sign or the soap or how rude they were when they questioned my integrity and credibility. i informed them that they lost a customer for all of days inn as a result. folks the bottom line here is that the customer is always right. i wasnt seeking any extra money or anything else. i just wanted to be compensated for the night that i stayed there without power (no air tv breakfast etc). i was lied to ( it is the storm! when all other surrounding buildings have power!!) and the way it was handled. the customer service office was flooded with calls about the incident and the management told them that all guests were told about the power outage upon check in and were offered to be moved to another hotel. this simply did not happen! the management was trying to cover his tail with the corporate office and didnt bother to take care of the customers! as far as the hotel goes the room was decent. i did find a few bobby pins and some m&ms on the floor so im not sure how good the cleaning job was but the beds were decently comfortable and the pool was awesome (although it had too much chlorine which hurt my son is eyes). aside from the power outage lack of respect and room not being stocked i would give this hotel a - out of --. the location is the only thing going for this hotel but next time im in memphis ill stay at heartbreak hotel or downtown and travel back to the graceland area. to sum up i wouldnt recommend this hotel unless it was an absolute last resort. spend the extra money and go somewhere you wont have to worry about power outages food and unclean rooms!',not_happy
id15732,' i stayed here with my father to visit the university of florida campus. it was convenient for him to take the shuttle bus to the hotel when we were arriving at separate times and the hotel staff were friendly and accomodating. however we stayed at another best western the following night in jacksonville (at jtb-southpoint) which was much newer nicer and more pleasurable to relax at than this hotel. i would describe this one at the airport as more motel style as floors are situated with doors facing the outside (complete with cracks along the doorframe-hearing ppl walk outside) and the beds were slightly less comfy making for a slightly less easy night is sleep. i might add the two hotels (this one and the one in southpoint) were the same price (around $-- a night) and the one at southpoint is definitely better. in fact we revised our reservation on the return leg of our trip to stay there instead of the one closer to the airport simply because we had a more amenable night is sleep at the bw in southpoint.',not_happy
id15733,' you might be reading several negative reviews on this amazing newyork hotel around here but i have to confirm the opposite! we had a wonderful stay at the barclay back in may this year in a king executive room which was simply perfect. front desk staff was friendly and more or less helpful (when i asked for a room located as high as possible my request got rejected saying room had already been assigned). concierge always smiling and offering their assistance. the lobby speaks for itself spacious elegant smelling of fresh flowers ----. as soon as you step inside you feel like you are back home. the room was not huge but it was just enough for a nyc hotel room. the bed was comfortable and i just loved their linen. this is the point when staying at intercontinental or a cheaper chain makes a difference. our room was on the --th floor (if my memory is right) facing lex and the noise level during the night really wasnt as bad as many claim. bathroom was neat and clean and to my greatest pleasure there was a spacious wardrobe with plenty of hangers. yes the tv is a bit dated but who wants to watch television when in newyork? definitely not me... location could not be better within walking distance to all sights you might want to see (except for the statute of liberty but you can survive a ride on the metro). grand central -th avenue rockefeller center times square all within ---- mins walk. i would surely recommend this fab hotel and cant wait for my next visit. see you guys at the barclay! :-)',happy
id15734,' first of all this is for solo business travel and my review would probably be different (and slightly more favorable) for vacation travel with the kids. after staying at nearby the hilton garden inn (del mar) and doubletree (del mar) the embassy ranks at the bottom of my list of hilton choices when i travel to this area. it is not a terrible hotel by any means; it just isnt my favorite among the various hilton brand options in the area. for a family get-away on a weekend it may be the best option in the area with the large family room and spacious accommodations. during my stay however i had the impression that the hotel seems a bit tired and stale (as are many embassy suites around the country) and the general feel of the hotel left me wanting more. that being said all my interactions with the staff were very pleasant and the check in was very speedy and friendly. the good: the location is very convenient right off the --- freeway and across from a large shopping mall with lots of options for food and beverage. a quick -- minute drive over the hill takes you to the beach at la jolla and the quaint and upscale shops and restaurants there. the rooms are very spacious and comfortable with a typical embassy suites layout of sitting room with sofa-desk in the front room and a bedroom in the back. the views from the taller floors are nice (for this area which is very commercial). the bathroom amenities are nice (they even included a razor shaving cream toothbrush toothpaste and a mending kit). the linens and towels are very nice quality however the pillows are synthetic and very spongy - if you are used to down pillows you may wake up with a neck-ache like i did every morning. staff is very friendly and helpful the not-so-good: this hotel is one of the more expensive hilton options nearby for the regular room rates. add $-- a day for parking and it becomes significantly more expensive without delivering additional meaningful value. the parking garage fills up quickly and is so narrow you have to back up if someone comes the other way while trying to exit which is incredibly frustrating when you are just trying to get to the office in the morning. the free breakfast: standing in line for breakfast. really? come on! i am fortunate to get free breakfast at *any* hilton (as hhonors gold or diamond) so the free breakfast at the embassy was not my reason for choosing the hotel. however if it had been the deal-killer for me is that there is no quick buffet for hot items like pancakes french toast waffles etc. instead you have to queue up behind everyone in a long serpentine line to order one person at a time. the problem is so bad they even post a warning about it in the rooms!) you must stand in line for anything besides cold cereal muffins or toast. after standing in line -- minutes my first day for two pancakes i opted to go across the street to corner bakery for my breakfast the remaining days of my stay. as to the rest of the food options at the breakfast buffet they are less numerous and of lower quality than the aforementioned hgi and doubltree both of which offer very nice (and fast) breakfasts by comparison. for example the coffee at the embassy is made from coffee-flavored syrup and hot water that is mixed as you dispense it - like the stuff in a college dorm or cruise ship - it is not even brewed. (that was a big turn-off to me) i found the air in my room to be stale smelling; almost as though someone had smoked in the room some time before and the smell never quite cleared (there isnt a way to crack a window for fresh air). also i happened to check in on an unusually cold and rainy evening and i turned on the heater in the room (which inexplicably had been turned completely off). i quickly realized why it had been disabled by a previous occupant - the fan was noisy and the air that issued from the vents smelled awful - dusty and dirty and reminiscent of the exhaust from an old vacuum cleaner that needs to have its bag changed. in fairness heaters probably arent used much in san diego but it was still off-putting. bottom line if you are traveling on business and dont mind driving an extra -- minutes i would personally recommend the nearby hilton garden inn or doubletree hotels - youll save money on the room rate and get free parking plus you will have a newer room and a far superior breakfast in the morning with equally friendly and helpful staff.',not_happy
id15735,' this hotel was the perfect place to stay. jacuzzi was awesome due to the size temperature and water filled to the rim. the macy is store across the street led into the mall and the river walk and an assortment of stores and restaurants. hotel was very clean and staff friendly. breakfast was terrific too with lots of tables. we used this for a conference and everything was at our finger tips! looking forward to visiting again next year.',happy
id15736,' we stayed at the hotel burnham from --st march - -th april and we had an amazing stay. the hotel is right in the heart of downtown chicago and is in the best location to get anywhere. washington el stop is just --- metres away and the blue line from ohare runs straight there - much better than getting a cab. the room in the hotel was fantastic - we were on the --th floor with amazing views of the john hancock centre to the north. in the room which is a great size had elemis toiletries in the bathroom and a very comfy bed. the hotel has a great atmosphere with the very busy atwood cafe in the lobby. it has a -- is--- is theme througout and has kept a lot of the original features that it had when it was the reliance buildling - like the amazing mosaic floor in the lobby. in the evening between - and - there is a wine reception every night for guests and free starbucks is coffee and tea in the mornings between -.-- and -am. what more could you ask for! we would whole-heartedly recommend this hotel for anyone wanting a city break in chicago - you wont be disappointed!',happy
id15737,' this hotel is just ok. the room had - double beds and was an average size. it seemed like the cleaners just went through the motions-something was left undone every day-for example used wine glasses were not removed. the noise level was pretty high-i could hear the elevator binging at night. the bar in the lobby is pretty pricey-but the food was good. and the bartenders and wait staff are outstanding. we stayed - nights. one night the bar was so overwhelmed that our food was - --- hours in coming and the manager picked up the tab. the next night only a very limited menu was offered. we were there for a major convention-surely management knew that and should have been prepared. all in all i dont think this hotel is up to the usual hyatt standard.',not_happy
id15738,' we needed a hotel near chinatown and found this comfort inn manhattan bridge by choice hotels right across from the bridge. recently renovated in a clean modern style with great contemporary tile work in the bathrooms and lobby area. our particular room was interesting having a lofted sitting area above the bedroom. great night-time views of the bridge. bed was reasonably comfortable internet wasnt superfast but adequate. flat panel tvs were nice with basic channel selection. room was generally clean and in good repair - perfectly comfortable for an overnight stay in a city where reasonable clean and comfortable rooms rarely exist... complimentary breakfast with your basic cereal pastries along with hot eggs and sausage (which was actually very good) and two diy waffle flavors. full rate at this hotel seems high given the level of the property but at discount is a decent value. parking is available via garage directly next-door at $---nt. there is also a self-park municipal garage a couple blocks northeast that will run you $------nt if youre not interested in valet. hey it is the city but just cautioning those light sleepers out there even on the --th floor youll have some faint city noise throughout the night - this is not a quiet part of the city.',happy
id15739,' we chose to stay at this hotel because of the location and we got much more! we had a great time! the staff was wonderful. the man that checked us in was so friendly. they gave us a map and directions. they made us dinner reservations at cafe milano - great food! the staff was always very friendly! to agree with the other reviews the hotel is small and very intimate so when you are in the lobby all eyes are on you but that comes with a small historic hotel with tons of charm. our room was small but clean and very pretty. the bed was great! we cant wait to stay there again. when we were leaving it was so hot and the doorman ran out two bottles of water -very nice. we loved the whole experience.',happy
id15740,' i was attending a meeting in downtown san diego...searched for a better rate...found pv hotel...i travel extensively..here are the pros and cons of this property based on our recent stay....pros: good location and very competitive rate...valet person (jose a) excellent and fast service and very helpful with directions resturants local things...excellent!...con is (hang in there with me)...i had requested in advance a fridge...had to call front desk three times (over - hour period) to finally get one...a-c unit had a loud fan rattle when compressor came on...room door keys took --- times before they would unlock door....wireless would never connect...using - different devices ( front desk said that happens sometimes ).... no non-slip mat in the tub and no grab bar...no kleenex in bathroom....no fnc on the cable channel network (sorry liberal readers)....ice machine on -nd and - th floor (we stayed on -rd floor)....so in summary i would unfortunately not recommend this property...we did speak briefly upon check out with the manager...he was very nice...we did not ask for any comps ect...maybe these comments will be of some help to them going further...tnx for reading....',not_happy
id15741,' i stayed at the roger for - nights for a business trip in november and really enjoyed my stay. very nice boutique hotel. clean and up-to-date room. very friendly and helpfull staff. everything you need to enjoy your stay nyc.',happy
id15742,' we had a two-bedroom suite we found the property very clean. seemed as if a partial remodel was done probably about five years ago. new countertops and flooring in the bathrooms and kitchen. but tubs seemed to be left alone and they clearly showed their age. tvs were on the small side and the service was the worst ive seen in a hotel in a while. there were very few channels and an annoying hotel menu system that is blatantly designed to push you towards pay-per-view movies. breakfast is served every day and dinner m-th. all the meals were fantastic they were best free hotel food ive ever had. unfortunately we believe the housekeeper accidentally threw out a bad of dirty baby clothes. we dont think it was stolen after all who would steal dirty baby clothes? but we didnt throw it out and it didnt come back home with us. the hotel staff refused to take responsibility or even offer a sincere apology. it is hard to be totally irate over an accident but it should have been differently. we happened to be in quiet hallway but we visited some other areas of the hotel and found it surprisingly noisy. it was fairly easy to hear conversations from behind closed doors while walking down the hallway.',not_happy
id15743,' i booked this hotel because of the photos and information i saw and read about. i called the hotel and was pleasantly treated by galen. i was treated in such a great manner by galen that i had to book the hotel. i was staying with my partner and a couple of friends and he was able to get me a great room. he had mentioned that there was a great wine hour and i planned my arrival around that time:) upon my arrival i was greater with such great hospitality and was given information about where i can find dinner breakfast & lunch. excited about wine hour i grabbed myself a glass of chardonnay and headed to my room. the room was just the right size. not too big or too small for myself and my friends. a great room and comfortable as well. i had ordered a bottle of wine to be ready in my room upon my arrival it was a lovely wine!! i cant wait to be back again! thanks galen for booking my room and providing such a great stay!!',happy
id15744,' i had a really nice stay here. im pretty sure this wasnt originally a hampton inn but was converted to one. it is still a very decent hotel. very big and open lobby. very friendly check-in and out. my room was fine nothing special but very clean. the area around the hotel is industrial as noted. i never noticed any problems. there are lots of places to eat close by. the breakfast seemed a little better than the standard hampton inn. wireless throughout the hotel woks well. they have a couple computers in the lobby to use. there are right in the open though so everyone can see what youre doing. parking is a little tight. when i came back late one night i had to park next door at the denny is. they had told me that ahead of time that sometimes it does get full. no big deal at least they warned me. and it is free parking!',happy
id15745,' there were - of us staying in this hotel - of which was my - year old son and the staff were great with him!! we all loved the hotel great location great staff (especially david and steven at the bar) and the rooms where okay. we had - double and - king room both lovely inside and very well maintained. the bigger of the - rooms was hot but once we informed the front desk (--.--pm) they sent a fan up and the maintenance man came the next morning. i would stay at this hotel again as it is near the shops beach and navy pier!!! the only problem we had was at the end. the hotel couldnt for some reason put through my husbands (clear) credit card and we had to put - room on our debit card and pay the other with left over cash just as well we never bought that ipad!!! the hotel needs to get this sorted for international guests!!',happy
id15746,' used this hotel to conduct a business group meeting. prices are very reasonable for this area and the quality of this new faciltiy is well above average. the staff was flexible and incredibly responsive. the food was excellent as were the sleeping rooms. we will be doing as many of our meetings here as we can. drawbacks: small amount of meeting space available. one of the - meeting rooms has noise from heating and air conditioning equipment.',happy
id15747,' we purchased this hotel though a name your price offer and maybe that was our mistake as we were not able to ask for ammenities like a free breakfast and parking. when we arrived at -;-- pm we were told that a room with a king-size bed was not available and were given a small room with a queen-size bed. it had a couch a desk the bed and not much else. the hotel is fairly large with a --story building and a --story building. i believe that we were not given a room to our asking because we received a nice discounted price. the hotel is next to a small airport but we were not bothered by the planes taking off and landing. upon arrival were were told that there was no free breakfast offered and that they charged $--.-- for parking. later in the evening i realized that i had forgotten my razor and when to the front desk to see if i could get a disposable. they do not offer any forgotten toiletries like razors toothbrushes toothpaste etc that we have received at much lower rated hotels for free. i bought a disposable in the gift shp for $-.--. we will not stay here again.',not_happy
id15748,' great as ever loved the heated swimming pool in the basement. staff were friendly helpful and obliging and the room was clean with a comfortable bed and good amenities. just right for a short stay in downtown los angeles to recover after a -- hour flight. great location with macy is just a couple of blocks away and various eating options nearby. safe location. the lobby is magnificent like the inside of a cathedral. an ideal and high quality hotel at a reasonable price.',happy
id15749,' the hotel itself is beautiful. i enjoyed the --- restaurant one evening and really enjoyed the service and food. the bar was a great place to enjoy a drink. the hotel room was nice as well. my complaints come from the maid service. upon entering my room for the first time there was a pony tail and a few bobby pins on the floor. not a big deal but strange someone didnt notice it. the next day the bobby pins were in a different area of the room and the room was not cleaned well. in all the hotels i stayed at my makeup is usually neatly put aside to show they made an effort to clean the bathroom in this case it looked like they didnt touch the bathroom. i understand what other reviewers meant about the lack of cleanliness. great thing about the hotel is the location.',not_happy
id15750,' wow! this is the only high end dallas hotel we have not stayed in in dallas. we have stayed at hotel palomar the joule and others but the w always seemed that it would not be able to leave up to the hype. finally & unfortunately i decided to try it out on my wife is birthday what a mistake . paid $--- after taxes for a room that is comparable to a cool college dorm with only --- a frame less glass shower door and no door to the bathroom. if trendy to you means cheap and ridiculous than the the w may be the place for you. valet was $-- if you pay for the overpriced room but supposedly is free if you eat at craft. well at i unfortunately had the dis-pleasure of eating at craft and still had to pay for valet. the tv in our room stopped working and the color went out and i had to bang on it like an old school tube tv to get the color back. -- minutes after getting to the room a hotel staff member came to our room to see if it was occupied or not (which was random). the shower glass is just large enough so you simply soak the floor and not flood it. the mattress had no support so i slept in the ikea chaise lounge. please note that we only stayed here one night thank god',not_happy
id15751,' the hotel was clean and had great service. the first room we went in was a little small the bed even though it was a queen it looked and felt like a double. we just called down and they sent up a key with a new room at no extra charge. we ended up getting a king. another great thing was that our flights arrived at - and the room was ready to check in. they didnt charge us extra for either of the conviences. clean rooms only had a shower in our bathroom and it was small for my boyfriend who is a taller bigger guy. all in all it was a great experience. make sure when you stay there you go up to school st and go to burggers bagel. best bread in town.',happy
id15752,' very nice stayupgraded room.concierge service the best.room spacious very clean.only problem is nightclub across the street on a busy night .still loud at - a.m.just indulge enough before retiringtake some tylenol p.m.s or go join them.take trolleyfilenesfenway.will go back asap.',happy
id15753,' the rooms are large and i have always had a clean room (i have stayed in this property dozens of nights during the past - years). the only disturbance is the airconditioning - heater that makes huge noice. the location is not good for sightseeing but it is very good for my business needs. the best part of the hotel is the sports bar with good local beers and juicy hamburgers. i agree with another reviewer that it is strange to charge for parking in that location.',not_happy
id15754,' excellent staff. room spacious but in need of repair (toilet not even bolted down; apologies to whoever i shared a wall with and kept banging it every time i went to the bathroom). internet virtually nonexistent speeds around ---k-s. only - working washer in the guest laundry for a large hotel. hotel only has sleep number beds (the ones with the inflatable air bladder) which i hate.',not_happy
id15755,' we chose the eventi hotel because it was right in the middle of manhattan. we planned to walk everywhere and if that got too tiring there was penn station a few blocks away and another subway station just a few blocks east. this hotel we felt was the perfect location to explore uptown downtown and everything in between. the staff were fantastic! not pretentious at all and there to have a laugh and share their insights. from the minute you walked in the door you were made to feel so welcome. we were really worried about how small the hotel room would be given all of the reviews that we read for multiple hotels. we did not find it an issue at all and were pleasantly surprised with the large bathroom. we opted for a room on one of the upper floors so noise was not an issue and it was nice to have a window that opened and fresh air coming through. this was our first time at a kimpton hotel and were very pleased!',happy
id15756,' went down to see the riverwalk during the christmas season. hotel staff was great and the entire team did a good job taking care of our needs.',happy
id15757,' before i arrived at the hudson i was a little worried about what to expect i had read all the reviews of people who were dissatisfied with the rooms and certain aspects of the hotel.... however it was a nice surprise to find the room we stayed in was absolutely fine the size wasnt the biggest but i think some people who give these reviews make extreme exaggerations about the size the room was very clean and modern the bathroom was fine the showers were really nice and warm and the rooms had almost everything we needed to be comfortable.... if i was to be picky i would say my only criticism is there was no kettle in the room to make warm drinks with. as for the hotel itself it is a really charming modern chic hotel and i would recommend staying there to anybody i will be stayin here again on my next visit the library bar is very cosy and the gardens are really nice it has a very calming relaxed atmosphere during the day which is great after walking around. manhattan all day. the best asset of this hotel as to be its staff who were extremely well manored and helpful i was extremely impressed by the staffs enthusiasm they couldnt do enough for you. the hotels location is great only a -- minute walk from time square you couldnt ask for a better location.',happy
id15758,' hotel has perfect location. subway is just few steps away. grand central times square broadway empire state rockefeller is in walking distance. room is though rather small but for new york it is more than acceptable. concierge is very helpful. next time we are for sure coming back to this hotel!!',happy
id15759,' the jw marriott is a very nice hotel and meets my definition of a four star facility. the room i was in was either new or recently renovated as it was in great shape. the lobby was magnificant and the staff and service are what you would expect at a nicer hotel. while i would certainly recommend this hotel there are a few small negatives i should point out: - the parking garage was always full. and there was no offer from the valet staff to take your vehicle elsewhere. - the room had one of those vending machine refigerators in it the kind where you take the can of soda and it automatically charges you $-.-- or whatever. there is no room to put your own perishables in it and they post a very tacky warning that you could be charged extra for trying to use it for your own goods. cmon marriott you can do better. i expect a vending machine in the motel -. you should spring for a fridge in your flagship hotel. - the elevators were constantly full: children riding up and down large groups of people getting on at every floor.... it took forever to get to the lobby and then it was not very comfortable being jammed in with -- people. i was expecting someone with a goat or chicken to get on at any time.... overall it was a very positive experience and i recommend the hotel.',happy
id15760,' what a perfect spot for my first trip to new york in over -- years!! the room was large enough for - of us to share. amazing views of times square. close to our shows and some amazing restaurants!! saturday morning walked to rockefellar center and made it to be shown on the today show. bartender could be alittle nicer but he did he alter my new york high. i loved it!!!',happy
id15761,' stayed at this hotel in september this year. was like faulty towers. good location room changed twice due to stained and dirty rooms included breakfast in dingy room to eat on our laps as no tables food just awful. carried all our own luggage from room to room and from premiere to other side hello what is going on. staff try but purchased tickets for horse and buggy ride around central park big mistake. went to location where helpful man told us this was for city bus tour. back to hotel where they said oops and credited our card. never went to breakfast again not a great starbucks fan but right next door to hotel and far more pleasant. could go on takes too much energy needless to say we wont be back rooms depressing and bear no resemblance to photo is on their website.',not_happy
id15762,' this was a very cute quite individual boutique hotel. the grounds were beautifully kept and i was very with my room. the staff were friendly and the hotel bar was a great place to spend an afternoon-evening. the whole hotel had a relaxed vibe and being on south congress you were within walking distance to shops and restaurants.',happy
id15763,' i have stayed at most of the phx park and fly hotels and this one is my favorite. super clean. quiet despite being close to the airport. one of the things that i like about this hotel is that they dont charge you for parking. the staff has always been friendly. i have been trying to find the perfect phx park and fly hotel and i am kind of over looking for one because this one is sort of perfect.',happy
id15764,' > the check-in process was rather chaotic. at noon there were many folks waiting in line with just two front desk agents present. we had to point out our bags to the bellman even though our bags were tagged among the fifteen or more by the front desk. > the junior suite (corner room) is small even though it has two (very tiny) balconies. same for the bathroom when compared to a similar room at the four seasons or ritz carlton. (since it was our first time at the hotel we were told by the reservation agent that the hotel is comparable to the mentioned hotels. that is simply untrue.) because we were on the --th floor we could not hear any street noise one of the rare positive points about our stay. > the breakfast that comes with the room is unimpressive. bad muffins and dry croissants simply inexcusable for nyc. the waiters were more interested in flirting with the female guests than providing service. > room service staff knocked on our door three times the morning we were supposed to check-out even with the do not disturb sign in the key slot. > overall an overpriced tragically hip hotel with mediocre service and product.',not_happy
id15765,' if you want to stay in the heart of hollywood without paying a fortune for a hotel room this place is perfect. i requested a quiet room and was given one at the back of the property away from the street and pool. it was perfect for my needs: clean and spacious with a comfortable king bed updated bathroom flat screen tv microwave and fridge. the price of the room included breakfast which consisted of cereals toast bagels juices fruit and coffee and was served in a very comfortable breakfast area off the lobby. parking ($-.-- per night) was provided in a secure underground garage easy to navigate with a mid-size car. there was a mandatory safe-warranty charge of $-.-- per night plus tax. in my opinion it would make more sense to raise the room price by a dollar and provide the safe for free. all employees that i met were extremely courteous and helpful. overall this was one of the better days inns that ive stayed in and would definitely return.',happy
id15766,' our company had a delighted stay your service and staff are great. yours truly [--]',happy
id15767,' we stayed just overnight. we got a room at the very end of the hall which is larger than the rest. comfy bed nice flat screen tv clean bathroom. breakfast buffet at latitudes was great!',happy
id15768,' this room was admittedly a great price for downtown dc. however the room was so small i had to rearrange the furniture to accommodate our luggage! (we were only there for a weekend.) the shower was awful barely a trickle of water. the indoor pool on the top floor was too cold for the adults. staff was nice enough.',not_happy
id15769,' we have stayed twice at the lucerne. both times were great. the -st time we had a suite with pull out sofa. good for a small family since it gives people space. the frig was great since we go to h & h for bagels and get lox & cream cheese at zabars for breakfast. just got back booked a room over the internet for a queen (least expensive) but wanted - beds. got there and just asked for - beds and it was no problem. great location on uwside. we have stayed at excelsior empire and on the ave and choose lucerne. but with a big crowd we always rent apartments on uws. it is a neighborhood good restaurants and a real feel for new york. never would stay anywhere else but the upper west side.',happy
id15770,' had a great stay impressed with the service. lost bag from the flight great help from milev and david in retrieving the bags thank you.',happy
id15771,' this hotel was great for the price. usually a nice hotel with decent food comfortable beds and great location cost an arm and leg in nyc but this boutique hotel was just right and did not break the bank. and absolutely no bed bugs! service was excellent my bedroom was super quiet--no noise at all! the restaurant next door offered good food. the hotel had an inviting lobby--with free lemon or orange water newspapers. and free wifi ! (you just have to enroll in the kimpton hotels club free of charge).',happy
id15772,' you kind of trust a hotel when it has the travelodge name to it but like other people who have written i feel hacked off at this place. they pulled the same parking scam on us that they have with others those internet places will say anything to sell a room they said and duly charged us $--.-- a day to park making our total room cost $--- per day. there was always someone in reception making a complaint about something and it was always brushed aside with the same nonchalance and total lack of care. yes it is noisy and yes some of the guests were trading from their rooms. san francisco is a vibrant full on place and your hotel or motel room should be your haven rather than the epicentre of dubious activities. this is an owner-operator related problem that could and should be sorted out. my advice would be to get one of the free accomadation coupon books that are everywhere in san fran and book one of the many $--.-- rooms that are advertised. san fran itself was brilliant.',not_happy
id15773,' i stayed for five nights from january --th---th and would recommend the hotel for well-prepared budget-conscious travellers. having read several rants before booking my room i was fortunate enough to arrive on a late flight from europe avoiding the - p.m. check-in ordeal (it also helped that the airline lost my luggage so i came even later than planned). i had earplugs so managed to slumber through the late-night revelry and cleaning lady cacophony. i requested a quiet room low down - stairs instead of lift queues. i had a shower in my room instead of a bath: no peering in revulsion at hair clogging the plug. the room was freezing the last day but i burrowed down beneath my cosy bedding and survived. the few occasions i approached the front desk the staff were just like any other new yorkers: friendly and direct. i had breakfast across the road every morning. you save quite a few bucks staying here and i didnt have any complaints having come expecting the worst. the localisation is perfect for concerts at carnagie hall or the lincoln center. if you dont mind walking -- blocks then maybe the hilton at times square would be an alternative. naturally the ymca is only -- dollars a night....',not_happy
id15774,' i found this through booking.com. it was just a mile away from my son is place. once here you really dont need a car if youre a good walker. you can get to griffith is park the metro silverlake los feliz and attractions in hollywood easily. the breakfast included omelets. just watch out for the taxes when looking at the cost. i either missed it or it wasnt mentioned when i calculated the total.',happy
id15775,' we recently stayed a couple of nights in this hotel we booked it purely based on price and location and in that way it was fantastic. it is location is a -- minute walk from the bart stations on market street so it is pretty convenient to get to from the airport. it is also in the heart of china town so there is plenty of great bars and restaurants in the local vicinity. staff were friendly and helpful they also have lockers for storing your cases after check out which was a handy extra. our room was large but the decor and fittings were very dated could do with a repaint and a new bathroom - the shower in particular was a disappointment more of a dribble than a steady stream of water and had definitely seen better days! the big negative of the hotel and what may put you off is that the walls between rooms are very thin! in our room there was actually a locked door connecting the adjacent room with ours so not much protection from noise and also limited privacy. on the second day we could basically hear the people in next next room talking at a fairly normal level. this became an issue when they got back to their room in the early hours and stayed up drinking and laughing. wouldnt have been a problem in most hotels but became unbearable for us as it was almost as if they were in the same room. other people have complained about the noise from the street too so i suggest if you stay here be prepared to put up with noise. that is the price you pay for the location and the price so it is not a bad compromise. just wouldnt recommend staying here for more than a couple of days if you need a decent night is sleep!',not_happy
id15776,' we were very pleased with our stay here. our room was upgraded to a - room suite which was very spacious. the largest part of the room was the dining-wet bar area. it would have been better for our family to have that area be smaller and have a larger living area. with only one chair we had to make up the sofa bed each day in order to have seating for all - of us. even if we would have tried to bring in the dining chairs they would not have fit in the small space where we watched tv. a sink and vanity area is located outside of the bathroom in addition to the one in the bathroom. that was especially nice when my son got sick and we were able to designate his area to try and keep the rest of us well. the hotel was clean and smelled wonderfully fresh as you entered the lobby. it smelled a lot like mildew near one of our sinks but housekeeping opens the windows each day and that helps. our room was vacuumed at least one of our - days there. i still cannot understand why hotel rooms with - occupants only get - or - washcloths however! we asked for more and they were quickly provided for. the hotel is located next to seaport village which has several shops and restaurants. most of the restaurants are counter type with outdoor eating space only. so most of the tables werent very clean and you have to contend with the pigeons. the setting is gorgeous however with several sidewalk vendors from henna tattoos to balloon twisting. a trolley stop is only a --- block away but we did not use it. cindy the concierge in the hotel lobby gave us the name of a driver who provided round-trip transportation for us to the zoo one day and sea world the next. we had - in our party and the rate was only $---$--. the breakfast was delicious with several things to choose from. even our no-breakfast eating teenager was able to find something he liked. the manager is reception was nice as well. lots of variety at the bar area. the pool and spa area was your typical hotel fare. there were plenty of towels and seating. i was disappointed that it was an indoor pool but considering the temps are always so mild and pleasant outdoors would have been too cold! we ate at the hotel restaurant twice and were pleased with the food. the ambiance is certainly lacking but it was okay. overall a nice place but perhaps more suited to the business traveler instead of families with children.',happy
id15777,' this hotel is located pretty well for touring the old historic district of philadelphia and about - blocks to the convention center further to rittenhouse square. the air machine was loud and dirty and even when turned off and unplugged outdoor wind raced through it. the room bed bathroom was clean. holiday inn toiletries leave alot to be desired with their super small sizes of low quality contents and ancient dust blowing hair dryer so bring your own. there was no hot water in the morning just a lukewarm trickle of water out of the showerhead in need of replacement. at breakfast there was the usual buffet of hot and greasy food or cold choices. restaurant staff claimed the power was out in the kitchen and that they had no way to cook yet they did have a way to cook all the hot buffet foods and coffee. hotel said power was out in the hotel yet elevators and lights were working as were televisions and heat food was being cooked though not to order. the lounge area the evening before was pretty crowded and service was lackluster even though there were several employees. i found it odd that although i was seated in the dining area and other people were eating food served on dishes my order arrived in carryout packaging. perhaps it was because i was a solo woman traveller waitresses seemed to ignore me and so i had to walk to the bar repeatedly to ask for everything including; dishes drinks condiments napkins. i dont look like a caveman and i hate being treated like one yet that is how i felt at the dining room with the dinner experience. all of this left me with the impression that the hotel didnt have a cook in the morning and that a waitress had cooked up the buffet and perhaps they were cooking the dinners as well- front desk staff didnt know how to work the computer systems adding to my sense that this hotel lacked trained staff or staff in general. i only stayed there because i am a priority club member and it was a freebie for me but i wish in hindsight id have stayed at the westin or some other better brand of hotel and had a much nicer experience.',not_happy
id15778,' air conditioning was out for the two days i stayed in this hellhole. wifi also was not available either night with numerous excuses given. couldt sleep because of the heat amd couldnt work with no wifi. manager never returned call one.',not_happy
id15779,' this hotel is my option - at the galleria area where you could walk less than - minutes to reach the mall. the hotel is a typical embassy suites which means a spacious rooms free breakfast & unfortunately not free wifi. lucky me i am a diamond hilton honors member so i am eligible to the free wifi & the -th floor rooms. parking is free',happy
id15780,' minutes from rockerfeller -th ave & moma the location is great. the hotel has a tiny almost invisible street entrance with no real facilities downstairs. room service is useful as they use few diff local restaurents which gives more choice. room was very small and dark on -th floor & the bed was not that great compared to other hotels buts everything was clean and the free in room wifi useful. hurricane advice was provided but as my booking ran out & they were full i moved i needed to move elsewhere. would use again for location if i could not find anywhere a bit larger but i would look for other options first.',not_happy
id15781,' ive been staying at morgans since the mid---s when andree putman re-designed the hotel. there are bigger and fancier hotels in the city and if youre in need of lots of amenities (a pool a large gym etc.) look elsewhere. but for me morgans remains a very elegant and quiet place to stay. the design is minimalist and the vibe is very chill. and during my most recent stay the staff was very friendly and accommodating. jim',happy
id15782,' the location in soho is great. the management were good the bell captains good waiters good and the concierge were great. the food ordered on room service was very good. the chicken grilled sandwich and meat burger in particular were really great. this designer hotel is starting to look tired. the furniture is starting to fall apart the bed base covers were kicked and dirty. the girls on front desk were not sharp.management had to sort out small stuff. some of the rooms have problems. the breakfast was not fair value.the price of a coffee or tea $--.--.! nice bakery around the corner teas and coffees plus - croissant $--.-- there is a trend for some places to charge everything including taxes and then add --% for gratuity and then leave a tip option. so if you dont read the bill carefully you could pay a tip twice. very poor idea. stop it! this hotel is not worth the expense. will stay at morgans-parker- etc next time.',not_happy
id15783,' i know this is an older hotel but they have done a wonderful renovation job. the beds are soooooooooo comfortable the bathrooms are new(ish) they have new hd tv is and our closet had a small refrigerator. the staff was very nice. the fitness center seemed nice and they offer coffee tea lemonade and hot chocolate ---- in a very nice lobby area. this is not the place for you if: you need closet space for clothes a relaxing spa at the end of the day a good breakfast mind sitting at a desk with the air conditioner blowing on you or a comfortable bath tub. breakfast eggs were disgusting but there are a variety of pastries and fruit and it is crowded at breakfast.',not_happy
id15784,' upon arrival in the a.m. well prior to check in times we were greeted by the valet who was pleasant and efficient. we left our car and bags with him so that we could spend our day walking downtown and enjoying a fabulous lunch at maximillans overlooking the sound in pike is place market. as parking in this area is a challenge the valet convenience is something to take advantage. we enjoyed dinner at the hotel is more casual french cafe cafe campagne as the more formal campagne is closed mondays. we were very pleased with the service and our meal both were in a relaxed french cafe tradition. after dinner we enjoyed a view of the city lights from the -th floor balcony of the hotel...which is open only to guests. if it was a warmer night it would have been a perfect place for a glass of wine after dinner.',happy
id15785,' this hotel has some of the best staff. they treated us so good. they were always inquiring if there was anything we needed or anything more they could do for us. the location is close to shopping and navy pier. the hotel was renovated -yrs ago and the decor was beautiful. everything was clean and neat. we will return again soon.',happy
id15786,' this was my second visit to the resort and it was just as good as the first everyone is friendly including the other quests who visit with you as you were family. i had trouble deciding what dates to go and katrina in reservations was very patient with me and always was so accomodating. i attended a fung shei lecture and loved the speaker i tried the tarot cards just for kicks and the guy was very professional and focused. the only not so - star experience on the property was the spa i had a problem with my massage and chris the manager promptly handled it but when i went back to the spa chris was gone and a female manager was in charge and she did not honor what chris had said. i had just dropped ---.-- at the spa and she was un accomodating. all in all lake austin spa resort is the bomb it is a must do for every women who needs to rejuvinate! i cannot wait to go back next june!',happy
id15787,' we just stayed for - night and found the hotel beautifully appointed service excellent room clean. the bed is in fact very comfortable. but the curtains on our window were not room darkenign and in fact let in a good amount of light. what good is a heavenly bed if you are awakened by sunrise at the crack of dawn?',happy
id15788,' the holiday inn inner harbor is decent choice. nice rooms comfy beds nice staff etc. however i have to list the glitches that might make the difference between having a great experience or a bad one. -. it is right next to a fire station. if it is a busy time youll hear frequent sirens in the middle of the night and all day long. -. bathrooms are a little claustrophobic. -. parking is $-- dollars a night. ouch!! -. if you get the munchies or need a cola fix in the middle of the night no vending machines. the lobby cafe is only open til --. -. the auxiliary tower is not attached to the main lobby-pool-etc. so if it is dead of winter you have to walk outside to get to the pool restaurant lobby bar etc. -. not right in the middle of the action. a few blocks walk to the waterfront cool restaurants malls etc. -. pool sauna and average gym in a rather cavernous underground space...but no hot tub-whirlpool. to me this is what i need most at the end of a long hard day. so not so sure i couldnt have found a better choice for the same price closer to the bay-marina area and closer to the action. just chose wisely before booking. not bad but not great.',not_happy
id15789,' i stayed here for one night. check in-out was fast as i belong to hilton honors club which id recommend just to make checking in-out less of a hassle. we had a room on a high floor that faced west there isnt much to see that far south on michigan ave unless you are facing east towards the lake. the room had two queen beds and two bathrooms. neither bathroom was big enough to swing a cat in... and both were dated and showed signs of wear and tear with peeling wall paper dull stained sinks and tarnished fixtures. we didnt eat in the hotel so cant comment on that area. we did use the indoor pool and it was fine. the location is a little bit too far south and out of the way for some sightseeing. it is very close to the art institute and milleninm park and of course lake michigan is just a few blocks east. the area directly west of the hotel feels a little dicey and isnt somewhere that id walk alone after nightfall.',not_happy
id15790,' for this hotel is class (budget extended stay hotel) this location does a good job. the hotel is away from the street so if you are a light sleeper you wont be awakened by the noise from the street or the freeway. there is a grocery store food and a sam is club within close proximity to this hotel.',happy
id15791,' the fairfield inn (central) was an excellent choice for my short stay in austin. i stayed at the fairfield inn central from june --- june -- and my colleagues stayed from june -- - june --th. the hotel was very clean and neat (see photos). the hotel is located near i--- and the highland mall is nearby. the staff (especially the manager manuel) was very friendly and accomodating. check-in was quick and easy. the hotel offers complementary wireless internet and there is a computer and printer in the lobby for guest use. breakfast was very yummy (includes apples bananas cereal yogurt bagels waffles coffee juice etc.)! the texas shaped waffles were a big hit with us! the hotel also offers complementary passes to gold is gym (not far from hotel) but they have a mini-fitness room inside the hotel. the hotel does not have a restaurant onsite but we recommend the soup and salad buffet across the street from gold is gym. it very tasty and well worth the money! we were in room --- which faces the courtyard marriott. i would definitely recommend this hotel to anyone!! if you have any questions about our experiences with the fairfield inn central please email us at futuremedstudent@gmail.com!!',happy
id15792,' hotel was a dump! absolutely horrible. we had to switch rooms - times... -st one didnt have electricity -nd one was wet and mildewed -rd one had vomit splattered and dried all over the toilet and leaves all over the floor... -th one wasnt great but we were exhausted and accepted it. there were men is hairs all in the sheets so they obviously made the bed up with dirty ones. the carpet throughout the hotel was dirty and stained. stairwell smelled of urine. front desk associate was unprofessional and did not apologize for the inconvenieces. furnishings were in bad shape and hotel had a general shabbiness to it as well as being very unclean. it was so filthy that we wouldnt have even stayed there for one night but we were so tired and had our dog and newborn with us and had to get up very early the next morning to go to the airport. hands down the worst motel we have ever stayed at.',not_happy
id15793,' the lady that helped at breakfast was terrific and the food was very good. the front desk clerk was very informational and we enjoyed our stay.',happy
id15794,' having trawled through hundreds of hotels before we went to new york we finally decided on the affinia -- basically because it was the cheapest one we could find that was in a good location and didnt have awful reviews. the staff are very helpful our room (which we were upgraded to) was huge and always kept spotless even the bathroom. the bed was also very comfy. the only problem we found was that on the --th floor it was still very noisy - you are located round the corner from the fire station so you will hear the sirens every night. having said that we didnt complain and would happily stay here again and recommend to others. it is in a great location and easily walkable distance to most sites.',happy
id15795,' me and two others stayed the sheraton tower this week we were all put into the same room but on consecutive floors room --. this room looks like they were trying to fill up space but it is the smallest room i have stayed it. the bed was tiny and you could only just get by. there was not enough light in the bathroom for a shower and when you go out it was so small it was hard to get dry if you get these rooms i would strongly suggest changing! it was not possible for me as there was a conference in town and they were booked out',not_happy
id15796,' stayed at sofitel for three nights over memorial day. booked the hotel after reading reviews on this site and was not disappointed. hotel is in a great location (one block to the white house) very close to a metro station and all the major attractions of dc. rooms are somewhat small but very nice. great bed very nice bathroom. great restaurant and bar on-site. can only recommend a stay here.',happy
id15797,' we stayed at the marriott downtown memphis for - nights. the location is pretty good the main street trolley stops right in front of the hotel. also the rooms are okay we had two doubles on the -th floor. unfortunately it seems the room was not ready when we checked in which we discovered when we went into the bathroom: there were no towels and a few things were not in there that we miraculously discovered the next day. on top there were hair on the bathroom floor which were definitely not ours. so we called the guest service and it took them -- minutes to bring us some towels... the next morning we had breakfast at their restaurant - again it took a long time to make a simple breakfast. this morning the same thing -- minutes for some eggs and bacon in a pretty empty restaurant! the last night we wanted to use their guest laundry machines. seeing that they were free cheered us up until we discovered that there was no detergent not even a machine where you could buy some. so we carried our laundry through the hotel again back into our room and asked the guest service for detergent. they promised to send some up to our room. after -- minutes we called them again and this time they said that they didnt have any wed have to buy it in the gift shop. alright so we went to the gift shop and of course they were suddenly out of stock. so we complained at the front desk where we were told that they were sorry but that is all they could do. on saying that this hotel is not recommendable and we would post these incidents on tripadvisor suddenly the service came up to our room with some detergent. basically the hotel itself is well located the rooms are fine as far as we can tell. but the big disadvantage is the service. everything takes so much more time than anywhere else. kind of makes you feel like they let you wait on purpose to stop you from calling them again for something else. that is the impression we got here.',not_happy
id15798,' we were very pleased with this hotel from the moment we arrived. it was located a short distance from downtown detroit but far enough to escape the downtown atmosphere. front desk personnel was friendly. nice little gift shop in lobby. pool looked very inviting unfortunately we had little time for swimming. the room was very clean and fairly large. the bed was the best feature. we had a king size bed which had a pillow top mattress and loads of pillows. this made for a really comfortable sleep. all this and at a really good internet rate. we would definitely recommend this hotel to anyone wanting to stay in detroit but not necessarily in the city.',happy
id15799,' stayed here for a night the room was a little small but the bed was comfortable and the bathroom was clean. right across from the hotel is the reading terminal a must see. across the street was a hard rock cafe if you want a quick late night bite to eat. we had a problem with our tv not working called to inquire and was told that it was a problem that evening in other rooms as well. we received a $--- off our bill for the trouble. very nice staff helpful with directions. you have to valet your car which is way overpriced. overall not a bad stay.',not_happy
id15800,' i travel to nyc --- times a year for business and have stayed at more than -- different hotels here over the last -- years. the omni berkshire has always been at the top of my list but my most recent stay here cemented it as an all-time favorite. sure the rooms here are very nice and clean. comfortable beds nice bathrooms etc. slightly better than other - star properties in mid-town. the lobby is pretty restaurant is good and room service offers some ver y selections. but what sets this hotel apart from all others is the service! real service that actually feels like you have friends and family at the front desk and with the concierge. it is sincere and genuine. during my recent stay i became very ill with a horrible stomach flu. ive never been so sick. and nothing is as bad as being very sick while on a business trip. the on-duty concierge beatrice not only found a doctor and arranged an in-room appointment for me she called several times to check on me and even insisted that i drink some gatorade to stay hydrated. she actually went to the store bought me gatorade and personally brought it to my room! beatrice was sincerely concerned about me and treated me as if i was a personal friend (or family member). it was almost like having my own mother here to take care of me. wow! ive stayed in a lot of hotels in a lot of places and never experienced service like this... even at hotels that charge -x as much. thank you omni! thank you beatrice. i will always return to this wonderful hotel with the most incredible staff in nyc!',happy
id15801,' i stayed there for my company is christmas party. i liked the location and the design of the hotel; very modern and right next to the beach. the room and the bed was very comfy. however i had problem since i checked in. the service was terrible and not professional at all - maybe the front desk peoplere not well trained or theyre racism. they did not appoloize for the mistakes they made. i had breakfast in their restaurant and found mold in my fruit for - consecutive mornings. the manager came out to appologize for the -st morning but not the -nd one. how horrible it was!',not_happy
id15802,' we stayed at the midtown comfort inn from -------- to -------. overall the hotel is clean comfortable and has a great location. there were two issues that came up during our stay....the elevator and the check-in process. our room was located on the -th floor (there are a total of - floors) and the elevator was only functional part of the time. for us this was not a major problem...since we are relatively fit and travel with carry-on size baggage. however for guests with mobility issues or large luggage this could be quite a problem..there are a lot of stairs and it is a narrow stairway. next the check-in process was time consuming and rather involved. we arrived at the hotel around -:--pm (knowing that check-in was at -pm) and asked if it was possible to check-in or else be able to store our bags until we could check in. the man at the desk stated that our room was not ready but that we could certainly store our luggage in a secure storage room and that our room would be ready at -pm. not a problem. we stored our bags proceeded to walk around times square and returned to the hotel about -:-- to get off our feet. much to our surprise the lobby was full...all the seats in the lobby were occupied with guests waiting to check-in and the only place to sit was in the adjoining breakfast room. needless to say we were told that our room was still not ready....along with all the other people waiting. we sat down and waited until -pm. precisely at -pm everyone lined up (at least a dozen people) and waited to go through the check-in process. the man who had been at the desk during our intial arrival was there along with one other gentleman apparently a reservationist that had just recently started his shift. the original reservationist started to help a guest and seemed totally incapable of helping her...she was apparently checking in using rewards points and he told the lady that she would have to come back later and see the other reservationist. this original reservationist then proceeded to go in the back room get his jacket and was leaving because his shift was now over. the remaining reservationist did an admirable job of getting us checked in and was left to deal with all of the guests....by himself. it then became clear to everyone standing in line that the reason the original reservationist (who went off-duty) told everyone their room wasnt ready was because he didnt want to check them in...he wanted to leave it to the reservationist with the next shift. it appeared that he didnt want to do his job - or simply didnt know how. in any case it was a poor representation for the comfort inn. i should point out that it was just this one original reservationist that seemed to do a poor job he had no aptitude for customer service and genuinely seemed disinterested in the comfort of the hotel guests. i sincerely doubt that the rooms werent ready because the cleaning staff did an amazing job. they were very thorough and efficient. for example we had left our room at one point around --:--am and returned less than a half hour later to retrieve an additional guide book and the room had already been cleaned. due to the location clean room comfortable bed and wireless internet access we will likely give this hotel another chance. we travel frequently to the city and have stayed at a variety of locations. we have stayed at the novotel and had very good experiences - they seem to have a higher level of service with slightly higher prices. but if the comfort inn midtown is able to improve the staff (at least the one bad reservationist) and fix the elevator...then we will certainly be to stay there again.',happy
id15803,' absolutely horrible place. quite possibly the worst hotel i have ever stepped foot in. first as i parked i noticed there was only one available spot in the lot so not enough room for me and my friend to park our cars. i walk into the lobby and it smells old and dingy. their website is also broken. i made a reservation for two people and two beds and it made it for one person and one bed. i walk into the lobby with - friends and the first thing the clerk says is he doesnt want that many people in the room. i explain to him that only two are spending the night. he finally agrees and checks me in. i get up to the room and then notice there is only - bed. it is also old smelly and dirty and the lights by the bed do not turn on. i call downstairs to say how i reserved a room with two beds and the first thing the guy says is he doesnt want that many people and he wants me to leave. i say fine because ive had enough of the dirty smelly and broken place. my friends and i spend a few minutes collecting our stuff and before we exit the room he calls to make sure im on my way downstairs. i go return they key and say i want a refund and he refuses to give one and yells about a no cancellation policy. im disputing the charge with my credit company. i instead went to the hilton and had a great time for only ~$-- more - money well spent. never ever stay at this place. with service like the above hopefully they go out of business soon.',not_happy
id15804,' the hotel is great and in a wonderful location. join the membership rewards program! you get free drinks in the morning (hot and cold) and several other benefits. there is no cost and it is a must! :-) one of the better deals in boston.',happy
id15805,' great hotel in great location. i loved the arty ambience of the lobby with art works and installations peppering the space. the room with it is modern clean decor was spacious and pleasant. the restaurant david burke is primehouse was another wonderful experience with innovative and interesting dishes that we have tried at the lobby bar and for breakfast.',happy
id15806,' my wife and son were scheduled to stay two nights... after checking in and going to their room and not feeling safe they checked out as quickly as possible. if nothing else one should feel safe whether it is the hyatt or the roadway inn. of course they wouldnt give my wife her money back for the five minutes she stayed. maybe they can invest it into security measures. run away...fast!',not_happy
id15807,' my wife and i spent two very nice nights in the palmer house last october ----- electing the executive level rooms for the added comfort and convenience. while a bit more pricey than regular rooms the executive level included a continental breakfast and a hour both with substantial offerings of good solid foods. in this regard dont let the title continental breakfast fool you. it included hot and cold cereals cold cuts a broad assortment of rolls coffee and teas. alcoholic drinks were available during hour at a reasonable price (champagne cocktails for - dollars each). the rooms were large very clean and comfortable. within walking distance of the civic opera house (which we attended both nights) and the art museum (be sure to check out the new addition to the museum) and north michigan avenue the palmer house is an ideal spot from which to launch your sightseeing of the windy city.',happy
id15808,' i wouldt call morgans a hotel as there is no bar or restaurant. location is great and rooms really cool (though interior -quiet - ones are dark). only hotel (out of -) in us which charged me for wifi in room.',not_happy
id15809,' spent a friday night at the doubletree. the pluses - good location near everything plenty of cabs available at any time. the staff was very friendly and helpful even answering a question on the elevator and riding past their own floor to direct us to a place to eat. the room was large and clean with a fair amount of light. there were few negatives - abit of city noise was audible but not enough to make it impossible to sleep. my only real criticism was the sheets on the bed. they have a sweet dream bed with tons of pillows and a comforter which was very nice but the sheets were of a low thread-count and scratchy. other than that the place was a good deal at $---.',happy
id15810,' you can get a good room for about $--- it is a good place to stay if you intend to attend some conference lets say in moscone center. the room is very small mine had only - power plug. there is free wifi but it fails sometimes. tonight you can hear noises coming from other rooms. very good location about - blocks from union square and very near the chinatown entry gate. there is a starbucks in there too.',not_happy
id15811,' recently stayed in chicago overnight with mother (--+) and teen daughter (--) we stayed at the palmer house (it rocked) and ate dinner at attwood cafe (loved it and our server rachel) and saw wicked totally worth every penny. we did regret not having umbrellas with us it rained off and on suddenly would have liked larger beds at the palmer but the gorgeous rooms and lobby made up for it as well as phillipe the concierge who was very informative. and the corner bakery was the best for breakfast and lunch very reasonably priced and delicious!! love it and plan to return over the -th of july for taste of chicago and more fun plus more nights....this time at marriott downtown (got a steal of a deal by signing up on their web site and then back again in late july for a trip to the blackwood renassaince hotel.',happy
id15812,' i stayed here in september ----. i came into the city to check on my rental property and wanted to be relatively close to campus and downtown without paying too much. location: this is the best hotel for the lowest price in the best location for under $----night seriously. the only hotels that can compete are in north austin. i used to live in the area so i really enjoy the location. i find it relatively quiet with easy access to downtown. staff: i found the staff to be very helpful and friendly. they remember us daily when we came to the lobby which made us feel special...a good quality for hotel staff to have. facilities: ok this is where we lose a star. the layout of the hotel is awkward. the elevator is outside in a mini-courtyard type situation. it is not a *real* courtyard so much as a fenced off patio-hallway. i have to say i could not find the elevator until the second night. i went back in forth between the signage trying to locate it and eventually gave up and took the stairs. it was very long walk from the lobby to our room. in hindsight it may not actually be that bad but it is definitely different from the traditional hotel layout that i would think most people are accustomed to and prefer. rooms: i found the room to be quite nice actually. the beds were big and fluffy (loooove!) and the decor was tastefully updated. bathroom was spacious updated and clean. dining-breakfast: the daily breakfast was nice. it was a hot breakfast with an assortment of breakfast burritos sausage biscuits yogurts coffee tea juice and pastries. i found it much more substantial than the normal continental breakfast offered by hotels. the dining facility was nice as well. it is sort of like a blues bar and i believe there is live music on weekends. i did not take advantage of this but seems like a nice feature for those wanting a night in-away from downtown.',happy
id15813,' had limited time in the city with friends and wanted to be right in the center of things so iatm was perfect. wandering around pikes with all the cute shops tasting rooms chocolate coffee incredible restaurants on the doorstep all of that and an amazing view! cant be beat. do think it was a bit pricey but split the cost so were able to afford it glad we did. room was clean beds super comfy staff exceptionally friendly and helpful with recommendations. couldnt ask for a better experience. wish there was one in every city.',happy
id15814,' i could have been very disappointed with this hotel since i had just spent a few days on business in the brand new and rather lovely marriott residence near by on -th street. i stayed here at my own expense for last two nights of my trip chosen purely on the location and cost of the room at $--- a night. i am happy to say as i arrived they were just finishing off a refurbishment of the rooms and common areas floors - to - were finshed and they were just laying carpet on the ground floor. i got a room on floor - and it was fine no this is not luxury but it is clean and felt safe. i could not hear any noise from neighbours at all. i got what i needed somewhere i was was happy to sleep and just minutes walk from the bars and restaurants of downtown austin. all of the staff were very friendly indeed and i considered giving it - stars because of this but lets be honest it is only a basic clean place to stay but in a great location.',not_happy
id15815,' there are bad hotels then there are really bad hotels. this is one of the really bad ones. there is no way these rooms have been updated since the first george bush was president back in the very early ----s. though the pictures of the rooms on the website show a flat screen in the room the tv we had was very old the big box that hasnt been made in at least five years. the picture quality was very bad and had a green tint to it. the bathroom was tiny and had rust spots in the tub for the rediculous price of a night here i expected a lot more. the restaurant was beyond over priced and you got very little and are served by staff with bad attitudes. when i asked for simple things like a refill on water the waiter made it seem like i had asked for a kidney. the staff at the front desk was just as bad the girls i spoke with both seemed like angry robots there was no eye contact and they were plain rude. i had an issue with the business center computer not working correctly and they seemed upset that i had the issue and advised me someone was going to help -- minutes later nothing. the high point of the hotel is the parking which on weekdays is a bargain for hotel visitors at fourty two bucks a night extra! i parked down the road a bit for less then half the price. for what this hotel is its not worth the price. its like a leach trying to suck your money away.',not_happy
id15816,' ive stayed her twice and was pleased both times. the rooms are full of antiques the concierge is friendly and the building is charming. the free breakfast is adequate but i cut them some slack after i receive my free sherry and cookies in the evening.',happy
id15817,' there is no doubt that this is the #- place to stay in san diego. rating it - stars isnt even showing it justice. the grand del mar is by far the most beautiful hotel in southern california. being at the resort gives an essence of another world. the grounds are well kept beyond the standards of the majority of hotels. the peaceful environment and stunning landscape is breathtaking! i have yet to find a place that exceeds my stay at the grand del mar. the hotel encompasses a golf course that is used by many celebrities. the staff is phenomenal they treat you like royalty. this hotel will make you want to move to california you feel like you are in a dream world. i will be back!!!!',happy
id15818,' we have stayed twice at lyden gardens. we love the neighborhood and the roomy suites - a nice to place to relax in between nyc activities! not the most luxurious of hotels but a great value and wonderful location. staff is very helpful with restaurant recommendations arranging car service etc. will definitely go back.',not_happy
id15819,' we did an international phone call from this hotel and when we were leaving we ask for the bill of the phone call they didnt know and specify the tariffs of the phone calls and the minuts i spend but they charge me --- dollars!!! the reception lady didnt matter and they didnt let me talk with the manager i spend two hours trying to know the phone tariffs and it was impossible. the workers were inefficients so i recommend you to not stay in this hotel.',not_happy
id15820,' we were about - families staying in this hotel for a hockey tournament; here are my comments with regards to my - nights stay: -) housekeeping forgot to make my room twice - beds & taking garbage out -) only had - towels but we were - to stay in the room ? -) housekeeping took my - wine glasses that i had brought from home - they took them from the bathroom counter - i had washed them & let them there to dry. front desk manager reimbursed them however this shouldnt have happened - the glasses were part of a set ... now missing - and this happened in the middle of my - nights stay ... -) no towels at the pool - and when we asked it took -- min. to get some -) on the friday we went as a group to the players lounge for diner - our waitress darlene gave us the worst experience one could imagine: took more than -- min. to be able to take our order - was rude - double charged some or the drinks when they had been paid cash or charged to a room - unorganized when taking orders: didnt note anything down & was only taking - order at a time - forgot one meal all together - said to one of us that the reason why she hadnt taken her order earlier (after about -- min. wait) was because she was preoccupied ! the next day i walked in the lounge and ordered - meals to later realize that she hadnt pass the order in the kitchen so i ordered with a different waitress - so waited an extra -- min. to get my food. -) carpet in the dining room was dirty - sticky. -) the pool water was not clear - blurry and the tiles around the pool were dirty.',not_happy
id15821,' i have stayed at this hotel - or - times now for business travel and plan to again in a few weeks. always very convenient and great service. clean modern rooms. have been upgraded to a jr suite a few times as well with a great view. highly recommended!',happy
id15822,' this hotel looked quite elegant online. while the decor beds linens and fully tiled bathrooms are great there were a few inconveniences. the rooms are very small; there is no self-serve ice machine (you must request ice from room service); valet parking is $-- per day (there is an $- per day garage a block away); if youre accustomed to large screen hdtv with a zillion channels youll be greatly disappointed by their small dated televisions with about a dozen channels; the lovely restaurant and bar downstairs closes at --; the shower has a glass enclosure with large gaps (after every shower - bath sheets were required to sop up the flood); the view is mostly of bail bond businesses parking lots alleys and homeless people; the carpet was filthy and my room could have been vacuumed better but was generally clean. upon check in i requested a small refrigerator and it was brought up immediately with no extra charges. every request i made for ice or towels was attended to promptly and room service was fast. my visit was on wednesday through friday. i had a fire sale rate of $--- plus additional charges and taxes that totaled approximately $--- per night. if i had paid the published rate of over $--- per night i would have been very disappointed.',not_happy
id15823,' booked the room only a week ahead and was suprised at the rates we were still able to get while other hotels nearby were sold out. went for my --th birthday and if you are going for a special reason make sure to note in the reservation. we were given a couple of free drinks and free breakfast (which we missed!). we also took advantage of the e-upgrade sent to us. worth it for the bigger room for minimual price increase. parking did seem to be higher than other places we have stayed in the past but al least they have valet. elevators were slow we were on the --th floor. overall we were very . great location. great staff. great pricing. we will go back.',happy
id15824,' we stayed at this hotel for one night. the room was typically small and the radio-ipod player didnt work. the room was extremely clean though. the manager on duty seemed a little out of his element when we were advised we could pay with a combination of cash and credit card. everything worked out fine until the next morning. we were supposed to get a $-- room (incidentals charge) returned and the desk manager was an out of control alpha dog who had no communication or listening skills. we tried to explain what the night manager had told us our $-- incidental charge would be refunded upon check out but because apparently he didnt know what he was doing the receipt did not indicate we paid the charge. this desk manager was hearing none of it. there was an embarassing screaming match between us and a long line of people waiting. - all for a $-- incidental charge! we asked if there was a place to go to privately discuss the matter but were denied. it was the most embarassing check out i have ever encountered. never again - n-e-v-e-r! welcome to new york - now go home!',not_happy
id15825,' we chose this hotel because it is part of the preferred hotel group and these are normally smaller more boutique style luxury hotels. this hotel really is perfectly located along the waterfront in boston and is very comfortable and close to everything. the hotel upgraded us to a one bedroom suite upon arrival since we booked under an amex special rate. also came with breakfast for two each morning. the suite really was one of the more comfortable rooms we have stayed in and the hotel overall is very nice with excellent service. the concierge was very helpful to us and made some great suggestions on things to see while in boston. she also arranged a table for us in a really quaint italian restaurant in the north end called mama maria is which was amazing! overall we have really enjoyed our stay at the boston harbor hotel and we would definitely return!',happy
id15826,' i stayed at this hotel for a business conference and must give it mixed reviews. i will start with the positive -- great location; safe neighborhood; close to fenway; starbucks on premise. however for the price one would expect more in terms of quality and service (i was attending a customer service type conference). i am always amazed that the lowest paid staff always step up to the plate. the housekeeping staff is top-notch -- five stars to the lovely woman who took care of me in room ---- june -- to --. you deserve a raise. the rest of the hotel staff were average. the worst part of the hotel experience related to the food and outdated rooms and common areas. i would return for business but would select this hotel if i had to pay for it out of my pocket.',not_happy
id15827,' was worried about what other reviewers wrote about noise problems but it was very quiet (however we were in a suite room on the topmost floor). suite was quite roomy with a separate sitting room and bedroom with close able door between the two. suite was clean and well furnished. free wifi a great feature. attached fish & farm restaurant was terrific for quality of food and tastiness of dishes even though limited menu there was enough choice for most patrons to select from. location was great and good value compared to prices being charged by other hotels in the area especially if you dont need amenities such as a pool fitness centre or doorman and bellboys. you do have to wait at least -- minutes to get your car from valet parking provided by a separate company but they tell you this upon check in. would certainly recommend the suite room at this hotel.',happy
id15828,' i recently made the fatal error of staying at the sheraton hotel at philadelphia international airport. it appears that my favorite hotel chain has now decided to aim for the lower end of the market and have decided not to treat their platinum guests with the amenities to which they are used. platinum amenities which you can typically expect include a free movie free breakfast coupons and free local calls. this is not asking the world since as a platinum level member you will have already spent many thousands of dollars at starwood properties to earn this status. when i checked in recently i was told that the new management position was that they would no longer treat platinum guests any different to ordinary guests. i was also told explicitly that this was a mandate passed down from the general manager at the hotel and was not a mistake on the part of the front desk staff (who seemed to be embarrassed to have to explain this crazy new policy). the upshot of this is that i was left feeling like a cheapskate having to beg or negotiate for special treatment as a platinum member. as a result of this experience i have now decided no longer to frequent starwood properties and will be staying at hilton and marriott properties from now on (i am diamond and gold respectively). for the record i stayed at the greenville marriott in south carolina last week and was treated very well (and their peach cobbler is to die for!). this week i am staying at the hilton parsippany and have been made to feel welcome as a diamond member. kudos to marriott and hilton shame on you starwood!',not_happy
id15829,' what a great location just round the corner from times square!! considering how close you are to times square there was no noise either. the hotel was lovely and the rooms were a brilliant size (ideal for all those shopping bags!!) reception staff a bit odd but concierge were lovely. would defiantly go back!',happy
id15830,' hotel was old not a good part of town would not recommend police were sitting in parking lot twice while we were there not what i expected at all!!! the only good thing was a tim hortons across the street and close to --s.',not_happy
id15831,' the hotel is very nice and quite. you dont see many of the other guests. the location is ok not much happening around it. its a short taxi ride to hollywood blvd about $-- one way. the returant is very small and dark and the menu is the same as room service menu. a little limited. like some other reviews i was a bit confused about the mini bar there was a small cuboard with a glass door which was locked and a couple of bottles of water in the fridge. i didnt risk it and left everythin as is. the room is very spacious good layout. to get to the room its a bit confusing at first you go up a floor the go through a maze like corridore then down - stair walf a bit then up - stairs all outdoors staff are friendly however had alot of trouble understanding my partner when we called to order room service or front desk. (were aussies + our accents arent that strong) hed ask for room service and wed get wake up call... a bit bizzare but nothing serious. all in all i had a nice stay and would definatly come back and recommend it to others.',happy
id15832,' we have stayed at the old ritz on newbury many times but this was our first stay at the new ritz carlton boston common. the feel is totally different but just as luxurious; sleek and modern with an asian flair and an amazing art collection. we stayed - nights in a suite on the -th floor; it was about --- sq. ft. with floor to ceiling windows overlooking the entire boston common. the suite was immaculate and the furnishings seemed brand new. there was plenty of natural light and there were two -- plasma tvs. the club lounge was also immaculate and very well provisioned. the staff far exceeded our expectations seing to our every need and it seemed that the entire staff had immediately learned our names within minutes of arrival. we very much look forward to many return visits!',happy
id15833,' i was overwhelmed with the staff is level of service. it is not like we really needed much but when we did it was if they were holding our hands and listening. someone did an outstanding job recruiting those folks! and that person should be proud of the folks he-she has! steve boudreau',happy
id15834,' i stayed in this hotel on a recent trip to dc and was extremely pleased with the exceptional service provided by the staff especially by the manager michael and the gentleman who was handling our requests for taxis. they were always engaging the guests and made some excellent recommendations for food and sightseeing. the free wifi in the room for registered guests was a big plus. the free wine reception and the wii game console in the evenings were nice touches. rooms were clean comfortable and quiet. but the cupboard space was fairly limited and the hotel bathrooms could have been better maintained and probably need an upgrade. the food at the hotel is only restaurant was also quite good. close proximity to union train station. would have no qualms about staying here again.',happy
id15835,' you cant ask for a better location in new york. staff bent over backwards for me. stayed in a very comfortable room with a great view and loved it. business or personal travel this is a great hotel in the heart of the city - you can walk to everything.',happy
id15836,' weve stayed at on the ave several times in ---- and enjoyed it throughly. it has great location good value especially during the off-season months and although rooms are small theyre very comfortable and clean. it has become our home away from home and we will continue to return there everytime were in nyc.',happy
id15837,' it is not a five-star hotel. but if youre on a budget and want to be close to lots of la attractions this is a good choice. our family of four stayed five nights in march ---- and had a good experience once we got settled into our third and final room. the first room allegedly non-smoking had been smoked in. the management was extremely helpful and moved us to a better room than we had reserved. the hotel is located immedately behind the hollywood and highland center and the kodak theater. youre just a few steps from this fabulous complex and a metro station. walk to a variety of restaurants and attractions. ride metro to universal studios--one stop away. if youre looking for luxury this is not your place. but if youre looking for a decent clean place to stay with a kitchen and easy access to la (plus free secure parking) you wont beat this price. one bit of advice: ask for a room along the side or back of the complex. the few rooms that front on orchid street are more noisy because of the odd-hours loading and unloading at the hollywood and highland complex.',happy
id15838,' i stayed at this hotel after receiving an email about the special rate they were having. it is about a block away from a subway stop so easy to move around the city. the location is near --th street and lexington. the staff was friendly. stayed in a - bedroom suite and the room was huge. has a small kitchen which has a refrigerator small stove sink dishwasher even utensils and dishes. our floor only had about - rooms on the floor. the main room had a pull out sofabed and desk with a television. the lighting was a bit odd - the lights showcased the paintings and didnt go directly over the couch or chair. the bedroom was also large for nyc standards - two double beds with a television. the bathroom was large and had the regular amenities. i would highly recommend this to anyone staying in nyc as it is away from the noisy times square area and in a less crowded area but a safe area. there are good restaurants in the area including penelope is at --th and lexington and a thai restaurant right next door. the murray hill market is right nearby with sandwiches grocery items etc very convenient. the only thing i didnt like is this hotel allows pets. luckily we only heard the small dog a couple times barking and once is when we were leaving otherwise i would have complained to the front desk. be wary of the taxi cab drivers outside - we had one ask us where we were going before we got in and had rolled down the window (which i found out later is against the law) and refused to take us when he realized our ride wasnt long enough for him and worth the cost. luckily one of the employees from the hotel helped us get another cab.',happy
id15839,' this was one of my most pleasant stays. the staff was friendlier. i was treated kindly and it was promptly supplied. in the past we did not feel we received this kind of service and even booked else where. but decided to try hawtrrone again due to the fact that some of our group were staying there again when i had to request a ironing board and iron and a coffee pot kitchen supplies they were promptly supplied. i mentioned this to the staff and appreciate their service. i was told that they are getting new furniture in the near future that is good the funiture (sofa) had to be covered - it is in need of replacing and chairs need cleaning or replaced it was a handicap room these are more important than large tv to me. the quality of the breakfast food menu can be improved on. i am that they did allow -- hour use of the coffee bar. thank you for your continued efforts to service our group. we are booking again for may.',happy
id15840,' small room but well designed. although you want to share the room with someone youre very comfortable with because there is a frosted glass sliding door to separate the bathroom. the staff was very friendly and treated us well. we also loved the location because there was lots to do nearby and close to grand centrsl station.',happy
id15841,' recently stayed at the trump tower and was blown away by the whole place immediately. check in was a breeze and done by very courteous staff. checked into my room and was very impressed by the size of their deluxe room because most high end hotels offer a room almost half the size for that room complete with a dishwasher and mini stove. went downstairs and had a few drinks at rebar and was treated like family by the staff ended up going there the next night too. the bathrooms are amazing as well especially with a mini tv in the mirror! that came in very handy when i needed to shower and watch football!! they had a valet service with an audi a- which took us around to a few places and saved us cab money well worth each trip. all in all i would highly recommend staying there if youre going to chicago because next time i come i will for sure!!',happy
id15842,' i really loved this hotel. the location is quite convenient -- the building opens right into the metro to the red line. the staff was very helpful. i stayed here for a wedding and the staff was very good patient and accomodating as we had a bachelorette party right in the hotel. they were also accomodating in allowing us to check out later than the usual time on the last day and very friendly when we requested toiletries etc. a very pleasant interaction indeed. the suites are really spacious and it is nice to sprawl out into the living room + bedroom + bar-kitchen area. the beds are really comfortable. a great experience for a reasonable price!',happy
id15843,' i would have to say this has been my best hotel experience this year! marriott is an awesome brand that did not let me down overall. this has been my first trip strictly for leisurely fun! (no motocross for eight weeks our son broke his clavicle on his bmx bike) so i get to stay in nice hotels in big cities. no more remote - stars!! i travelled with my three children to visit the sights of newyork city. i have stayed in this hotel previously so i knew what to expect. big lobby fast elevators clean spaciuos rooms. door man was very nice helped us with directions parked car. bell man stored our luggage upon arrival and departure. i arranged for the package that includes parking. next time i will park myself and save $---day. the marriott uses the parking garage right across west st. the garage was easy to get to and the attendants were very nice and helpful. i ended up retrieving my own car because it was quicker than waiting for someone to bring it. great location especially to see the ---- memorial which is right next door. easy walk to battery park and to the local metro station. we arrived early in the am and dropped off our bags and car. we went to a taping of live with kelly! it was an awesome experience for the kids. we walked around times square and checked out the sights. we went to the memorial and to battery park. saw the statue of liberty. visited the bull in the financial district. we went to see zarkana at radio city. and shopped all over from uptown to downtown. we strictly used the metro to get around.( my son has taken up fly fishing in his off time. we found an awesome fly shop on --th & -th called urban angler. very nice and helpful staff who rigged a fly reel for my son. ) the room we stayed in was huge for nyc standards. two comfy queen beds with nice bedding. hdtv flat screen. thick fluffy towels. very clean bathroom. marble flooring wood in the entry carpet around the beds. small fridge hidden under the tv. room was completely updated and modern. shower was instantly hot with great water pressure. small coffee maker in room if you want an early am coffee. if you dont want to make your own starbucks was right downstairs near the front desk. i would suggest staying during the week. the area is nice and quiet. easy to navigate and see the downtown sights. saturday was crazy busy. tons of tourist and traffic. very long lines for the ferry to the statue of liberty and for the ---- memorial. the only downfall was the restroom in the lobby near starbucks. saturday is are very busy due to tourist going to visit the memorial. the tourist come into the hotel to use this restroom and create a very long line!! the staff said there is nothing they can do about this fact. i asked the front desk if there was another restroom for their guests. i even asked if there was a restroom in the ballroom area which was right up the stairs from the lobby. the girl at the desk said those rrs were closed. well i saw a lady by-pass the long line and head up the stairs. i approached her as she was coming back down the stairs and she said that there was a very nice large rr upstairs. and it was open. we used that rr. i was just upset that the desk girls lied and said it wasnt available. she knew we were guests since i was just checking out at the time. our stay would have been perfect had she not lied.',happy
id15844,' we recently stayed at public chicago for - nights (we: two adults one -- year old girl). this was our first time in chicago and we had done a lot of research. our choice finally came down to - nights here at public and - nights at trump tower. we did not regret staying at the public - we had a bumpy start but the wonderful staff more than made up for this. ill tell you how: we had booked a loft room but upon arrival late evening our room was not ready. we were offered a drink in the bar - lovely but after a long-haul flight all we wanted was order some room service and go to sleep. we were told that the delay was due to some stains on the carpet from the previous guest. they were trying to clean it but the carpet was not completely dry yet. much as i appreciate that they do everything they can to keep everything nice and clean this was a bit annoying. well we finally got to our room which was nice and spacious. but - it overlooked a lot of noisy air conditioners (i guess that is what it was). this may sound a little fussy but we are not used to this kind of noise (no one in denmark has air conditioners we are just worried about how to keep warm!) and i always ask to have a street facing room to keep this type of noise out. we asked if we could move to a street facing room and were told that they were full but they would move us next day. at this point we were so tired and just went to bed. next day we said that we would just stay in the room and buy some earplugs but we were told that they really wanted to make our stay something special and would have another room ready for us in the afternoon. so we went out and had a great day and came back to find that all our baggage had been moved to a one bedroom suite overlooking the street and with gorgeous views to john hancock center! how great is that? i will add that we had booked via a great offer of nearly half the rack rate so i had never thought we would receive an upgrade like that. that is true customer service. now to the room itself (i will describe the one bedroom suite): two large rooms one with a large sofa (which was also a sofa bed) chairs and a large flatscreen tv. coffee table and hurricane glass vases with candles in them. two large windows - and a great view as i have already mentioned. walk-in closet ironing board and safe. bedroom: king bed desk flatscreen and two large windows. bathroom was small but i assume that goes for all the room categories in this hotel (the loft had a small bathroom as well). the decor is light and airy - neutral but pleasant to look at. some other posters have mentioned that the beds are very low we did not have any problems with that but found the bed very comfortable. the sofa bed which our daughter slept in was equally comfortable. lovely linen and pillows. we did not have breakfast included in our rate but we had breakfast at the hotel twice and it was delicious. the restaurant is a wonderful place to eat - the decor is outstanding and the view to leafy streets very pleasant - we also had dinner one night which was great. we had food from the room service menu on three occasions and all was of very high quality and tasted wonderful. it was lovely to sit in our room candles lit and enjoying flat breads from the restaurant and a glass of wine. the bar-coffee room is cosy and beautiful - we regretted not using it more. there is free wifi throughout the hotel but there are a couple of macs in the lobby as well if you have not brought your own laptop or other device. the location is great. we preferred it to that of the trump tower. of course with a child the trump tower ticked all the boxes but to us the two adults the public was our favorite. we fell in love with chicago and are looking forward to coming back and will definitely stay at the public again.',happy
id15845,' ill start with the good things first. this hotel is about --- blocks from the gaslamp district. it is very close to balboa park and the zoo. they have a decent breakfast that comes with your stay and a -pm happy hour with free beer wine and soft drinks in their lobby. their lobby is a very lovely space with a wonderful view of the city and the breakfast area had ample seating for guests at the hotel. the rooms have wonderful views as well. now on to the negative part of the experience. we arrived at the hotel around -pm on a tuesday. we were told our room hadnt been cleaned yet and we would have to wait for it to be ready. it turned out to be well over an hour spent sitting in the lobby waiting after having driven for five hours. next i was told by the uninterested staff member at the front desk that the room only had two double beds (no sofa bed as their website would lead you to believe) and roll aways were not an option because the rooms were too small. we were traveling as a family of four with two teenagers a boy and a girl. i had chosen this hotel thinking we had three beds in the room. the kids sleeping together was not an option. the hotel staff suggested one of us sleep on the floor with a blanket and pillow. we were to be staying for three nights. i thought this was an unacceptable suggestion. after this conversation with the staff my husband and i sat in the lobby discussing the possibility of finding a new hotel. at this point the manager came over and offered to put us in a suite the next day at no extra charge but the stipulation was we had to make sure we were at the front desk first thing in the morning to make sure we got the room as soon as the current guests checked out. not sure why they couldnt just hold the room for us. the first night had to be spent in the overly small room with our son sleeping on the floor in lieu of sleeping with his father or sister. the next day we were at the front desk at -:--am with our bags all ready to check out of the small room into the suite. the hotel held our bags for us while we were out site seeing. after being out all day we arrived back at the hotel about -:--pm. the room was not cleaned yet. i was told their computer was down which apparently affects their cleaning schedule. they told us we could put our bags in the room even though it was not ready. the manager warned us there was a rip in the sofa bed in our suite. we went up to our room which looked like someone had been having a party in it the night before. the sofa bed had a large rip in it as the manager had said and had a sunken spot in the middle which you would roll in while sleeping. the room had burn holes and black stains all over the carpet. there was a dent in the ceiling above the bed (which looked like someone had hit their head while jumping on the bed). our lamp was plugged in to a very scary looking crazily rigged extension cord taped under the carpet. the suite was a handicapped accessible room which meant it had no tub and an odd shower. this was fine but i would think it is something the hotel might mention when checking you in. the room was better than our small one in the sense that we all had our own bed and a lot more space but it was the most run down suite ive ever been in. the next day once again we were gone all day and came back in the evening and the room hadnt been cleaned. we had to mention it to the maid who then cleaned the room for us at about -pm. computers down again? the pool is very tiny and -ft at it is deepest spot. it is also fenced in and was locked up most of the time we were there. their hotel parking ramp is the tightest ive ever seen. very challenging to get in and out of. good luck with a large car. we enjoyed our stay in san diego and the hotel did mostly make it right for us but i would never stay there again. in fact im going to avoid all holiday inn express hotels from now on.',not_happy
id15846,' excellent hotel! we usually stay right in time square but bid on a two-night stay at san carlos hotel at a charity event to try something different. we were very pleasantly surprised and will stay here again! it is away from the crowds but is within easy walking subway or taxi distance from everything. parking is right next door with discounts for hotel patrons. it was $-- for -- hours but we have an suv so we had to pay an extra $-- for an over-sized vehicle. still less than parking in time square. on our last day the doorman had us park in front of the hotel after checking out so that we wouldnt have to pay extra in the parking garage. the staff was fantastic and had great suggestions for restaurants transportation and sight-seeing. we stayed in an executive suite which i would suggest if you have grown children. there was a king bed and a large sitting area with a pull out sofa-bed. the sitting area had two other chairs so there was plenty of room for all of us. we brought an inflatable twin mattress so our two kids had their own sleeping space and even with the sofa-bed out and mattress inflated there was room to walk around. we entered the room to see a brand new -- flat screen still in the box in the living room. they installed it while were hit the town! the suite had a kitchenette area with a breakfast bar and two chairs which was nice. it was separated from the sleeping area a little bit so any early risers could have coffee without tiptoeing around the sleepers. there was also a small refrigerator and microwave. the kitchen was stocked with utensils and plates and no dishwasher since housekeeping would do the dished every day :) the bathroom was adequate but not overly large and we had two good-sized closets. this was a very roomy space for nyc! only downfall for some travelers might be the nightclub across the street. there was a line outside starting at about --:-- to midnight and we could barely hear them talking but we really couldnt hear the music inside. we were on the -th floor so if you go higher you might not hear anything. we did hear some people singing birthday outside the club at around - a.m. but we just went back to sleep. the club patrons were not rowdy. they seemed very classy and definitely drove nice cars and showed up in limos. we did not take advantage of the daily continent breakfast and didnt eat at the attached restaurant. all in all we loved the place and will stay there again!',happy
id15847,' we arrived at the hotel and the room we got assigned was a complete mess there were towels everywhere the beds werent made and there was trash all over the floor. we called down to either have someone clean or to have our room switched and we were on hold for over -- minutes and had to run down to discuss the issue. when we went down we were told this was the same service we would get anywhere in new york city . in addition to this every single person in the hotel would ask for a tip over and over again even if we simply asked for a street name. the windows in our room were all foggy and you could barely see the view out of them also.',not_happy
id15848,' the hotel has a fantastic location and copley square is a great place to stay no matter where you are going in boston. as other reviewers have noted the entrance is a bit daunting dodging cabs as you enter and then need to go up one level for check-in. the rooms are superb. my room (----) had a great view and it was very spacious and clean. the only downside were two aspects of the room: (-) the windows (external) were really dirty and (-) the toilet. not sure how i can delicately describe the toilet other than to say the seat is either too low or the water in the bowl is too high. when a man sits on the toilet it can be a startling and chilling experience. you can read between the lines. because of its size amenities value and location i very much recommend this hotel.',happy
id15849,' in the centre of time square could not ask for a better location. room was spacious and luxurious with best views all round. loved it! best chocolate chip cookies ever! complimentary at reception!',happy
id15850,' great location near union square. olives restaurant on site. friendly service. but rooms are starting to look tired and need some refreshing; decor drab and dark which doesnt help traditionally small nyc guest rooms. gorgeous historic building however.',not_happy
id15851,' excellent service and room! my girlfriend and i arrived at dia the night before thanksgiving and called the hotel is number for its complimentary shuttle service. the shuttle arrived right when the woman on the phone said it would and the driver was very friendly and personable. the hotel room was very clean and had a lot of amenities and a very comfortable bed - not bad for $---night. the location is also very good - right near the interchange of i--- and the main road into dia. there are also some restaurants (uno chicago grill and outback steakhouse) and a few other stores just across the parking lot from the hotel. overall excellent stay and extremely good value for the money! i definitely recommend this hotel to travelers flying through dia.',happy
id15852,' ours was a very brief stay - just one night. drove into the easy parking marveled at the wonderful location and then set off on a comfortable and delightful walking tour of the area. i too agree completely with all the good things said before me. i didnt know sf could be so easy - for price for transportation and for comfort and security. oh yes we were there on the night the giants won the world series. it was fun to stand on the balcony and watch the celebrations in the friendly neighborhood and when i was tired i went into my room closed the door and not a sound could be heard.',happy
id15853,' i stayed for five days by the business trip. the room was large was clean and had the kitchen and the big refrigerator. breakfast is attached and service was also prudent. the place was also well convenient for a restaurant and shopping.',happy
id15854,' just back from a - night stay in this elegant well maintained hotel perfectly located on --th st. had an excecutive king suite on --th floor which was immaculate with a particularly comfortable bed. the room was very quiet with an excellent view of the skyline. one strange thing is that reception is located right at the back of the hotel but the only real complaint was that the wardrobe was tiny.',happy
id15855,' okay hotel but got home with - bed bug bites and only stayed in the room one night room #---. be cautious.',not_happy
id15856,' the new owners are attempting to restore this classic hotel to its former glory; no doubt they will succeed but it will take time. the location is excellent; at the southern end of the park. our suite was quite nice. however the massive amount of renovation work added noise and dust. further the staff while quite pleasant are on edge possibly because of turnover and demanding new owners. i would give them a year to complete the transition before booking another visit.',not_happy
id15857,' there is nothing outstanding about this hotel but it fulfills all your basic needs. the rooms are quite small with equally small bathrooms but it is enough space to be comfortable. everything was well maintained and the location is pretty good...next to embarcadero center on the edge of the financial district and walking distance from the ferry building for good eats. it is in a very safe location that goes dead fairly early at night. this is a good place to stay for quick business trips. bonus: free wifi negative: no iron-board in each room',not_happy
id15858,' i think kimpton hotels are great but unfortunately as other reviews note this one isnt up to par. very very understaffed... always had to wait a really long time to get my car brought around always a line at the reception area only a couple of staff who seemed to perform all duties ranging from valet to bellhop to check in desk as there was not enough staff. one evening i came back and there was no valet in site no staff at reception and a number of unhappy families waiting to get checked in. it took - minutes before a sigle staff even appeared. room design an attempt at quirky (which i appreciate) is outdated and misses the mark. need revamp.',not_happy
id15859,' location is a few blocks from larimer square where youll find many great bars and resturants such as osteria marco and bistro vendome and shopping. the hotel has very efficient yet expensive valet parking. our room was sweet and we had a great view of the mountains. outstanding area if you workout...futness center in the hotel and i felt very safe running alone (female). the restaurant is okay. the bar is excellent and never packed with outsiders. ill definitely stay here again and have reommended it to friends.',happy
id15860,' this place is a gem. located on union square a short walk from the bay area trains (bart) which can take you directly to the airport for under $- and with the touristic cable cars and a line of cabs just outside you get clean comfortable good-sized rooms walk-in cupboards friendly and helpful staff and lots of other goodies. they gave us all a free breakfast on christmas day and there are cookies and various types of coffee and tea in the foyer all day. they really do match any price you find on the internet so do a price-check here and call them - you wont be disappointed! the only negative experience i had was in hearing the neighbours too well - the walls seem to be quite thin. but the rest made up for this and it didnt stop us from sleeping.',happy
id15861,' i stayed at this hotel for a multi-day conference and cannot imagine a better hotel at a better location. it is right on the riverwalk gorgeous property well-maintained and the staff gives excellent services. the sleeping rooms were large and comfortable and the meeting rooms were very convenient. the only downside i can even think of is some waiting for elevators and i didnt like paying for wifi. it is a terrific place!',happy
id15862,' no warning about the renovations going on. our group tried to conduct a business meeting among the drilling jack hammering and pounding. started at -am and continued all day. many manager types milling around but never offered apology or assistance. no discount offered internet charges would not be waived. several members of our group had issues with smoke detectors beeping in the middle of the night - likely due to dust from construction. avoid this hotel until the work is finished. lots of choices in the area.',not_happy
id15863,' we booked three rooms in early september requesting - handicapped room upon check in none were available. the indoor pool - you have to go outside to get to it because it is in another building and shared with a swim team practice. the free contintental breakfast does not exist - it is $-.-- person and if the front desk offers complimentary tickets that restaurant refused to take them. are room keys were deactivated when we woke up the last day so when we went to load up the car we were locked out of the hotel and our room and had to walk around the place to the front desk to be allowed into our room to leave-check out before the noon check out time.',not_happy
id15864,' we stayed in the hotel one night. the hotel is clean but basic and doesnt have amenities such as a restaurant so you have to leave the hotel to eat but there are lots of places nearby. convenient to fisherman is wharf and for alcatraz with downtown a cable car ride away. we got a bigger room which was good as we were travelling with our baby. the hotel has a very large number of rooms. the number of staff to guests ratio lets it down as we had to cart our bags from the curb to check-in as a porter was no where to be seen. beds seemed small but there were two in the room so my husband slept on one and me on the other with our baby. the dial up beds were good for comfort but more a gimmick as king sized beds would have been more appreciated. the hotel gave us a late checkout which was useful as we went to alcatraz and could come back to the room to get organised and feed our baby before check out.',not_happy
id15865,' we travelled with - children and grandparents. we booked - rooms and stayed for - nights. the rooms were very clean good size and had a beautiful outook over the marina. i booked this hotel because of its location on shelter island. it is across the bay from downtown san diego and next door to san diego yatch club. it was close driving distance to sea world. it was very quiet in the evenings and we all had excellent night sleeps. we ate breakfast at the hotel. the breakfast was not included in our room charge and we found it to be expensive. the hotel lobby and restaurant lacked atmosphere but the swimming pool was nice.',happy
id15866,' i recently spent the weekend in charlotte and stayed at the south park residence inn. i found the hotel very clean and the staff extremely friendly and helpful. my king size bed was very comfortable and had both firm and soft pillows. the flat screen tv received many many stations. the breakfast buffet was good if not exceptional. then again since it was included in the price of the room one cannot really expect lavish. perhaps the only critique i would make was that there was mostly plastic silverware. if i ever have occasion to visit charlotte again i would certainly stay at this hotel again.',happy
id15867,' stay here often. usually very comfortable and consistant. rooms are average but have always found them clean. breakfast fare is pretty standard..muffins toast cereal waffles etc. easy access to the airport. denny is and several burger places next door. easy to get a quick meal before heading out. good shuttle service. recommend you book room directly on their website. i have found these are the best rates. i always book as a senior...almost there age wise and they give you a discount. have never been checked at checking to verify my age. maybe i look older than i am !',not_happy
id15868,' spent the weekend in this hotel. the service was excellent and the rooms were great. my kids had a double beds with a large bathroom we had king room with large bathroom. the shower was great the room service was very quick. great location.',happy
id15869,' because im a marriott rewards silver elite member we were “upgraded” to a --bedroom---bath suite (from the --bedroom i had reserved) but since there were only two of us (my husband and i) it wasn’t much of an upgrade. our rooms were in the back side of the hotel looking over a side street and some medical offices nextdoor. there was a tiny balcony with one chair and out there was the only way to see lake union. each bedroom and bathroom was identical except one had a desk and desk chair. the living room-kitchen area seemed smaller than the one in the only other residence inn i’ve stayed in possibly because it was a --bedroom unit. there were several restaurants across the (busy) street from the hotel including a hooters where we ate lunch (just okay; been there-done that don’t need to try hooters again). since we had a late lunch we decided to have dinner at the hotel’s complimentary “manager’s reception” which turned out to be hotdogs macaroni salad and bags of potato chips. not really much of a dinner in my opinion. the lemon squares for dessert were good and we each had a complimentary glass of beer or wine. the morning breakfast was better with a good variety of hot and cold foods. there were plenty of tables in the large lobby-atrium area around a nice indoor waterfall area. the staff were very pleasant and helpful. we parked in the garage under the hotel accessed by using your room cardkey. it was very tight and i wouldn’t want to try to park anything larger than a mid-size car. we took the streetcar into downtown seattle getting on and off at the stop very close to the hotel. this is a very convenient and kind of fun way to get from the lake union area to downtown. all in all the hotel was very clean comfortable and a nice place to stay. we walked by the pool and exercise area which looked nice. there seemed to be a mix of customers from leisure travelers like ourselves to people there because of its proximity to the medical center nearby to business travelers.',happy
id15870,' jury is was a great little surprise - wonderful location walking distance to many boston sites and areas. the staff were friendly and helpful. we will definitely stay again when in the area.',happy
id15871,' stayed here one night in july with my wife using points (so i dont know what the room rate was like). overall very nice hotel no complaints about the room or facilities. but the restaurant is ridiculously laughably overpriced. details... good: --rooms are nicely appointed and very clean and well kept. --bathroom was luxurious --service was excellent they did turn-down which was nice --our room had music and some other nice features --common areas are nice although the street-level lobby is under construction. other than that the common spaces were comfortable. --location is great - right off the mag mile can easily be reached from the red line as well. bad: --the food at the restaurant (we did a lunch and a breakfast) was ok. lunch (out on their deck) was good breakfast (inside the restaurant) was mediocre. both particularly the breakfast were absurdly overpriced. as an example i paid - dollars for a glass of coke. for mediocre food i expect better pricing. this hotel really needs - review. id give the hotel other than the restaurant - to - stars (on the tripadvisor scale). the restaurant deserves - stars.',happy
id15872,' this was my first trip to new york. i needed to book two rooms for - women. booked this hotel not only on reviews that i viewed on the trip advisor website but also because of its location and price. paid $--- plus tax for - people in a room w-aaa discount. again the location was wonderful - close to the theaters city sights bus tour. also the breakfast buffet served each morning was bountiful with good selections each day. there were also breakfast on the go bags available at the front desk if you didnt have time to eat in their dining room. the queen-sized beds were very comfortable the room was clean and very quiet. if i had to put anything down that was a negative it would be that the sink was in the bathroom which made it a juggling act to get four women ready in the morning. again i would recommend this hotel to anyone who is considering staying in new york!',happy
id15873,' if you want predictability and sameness go to the ritz carlton. if you want to be transported to another time and place stay at the mansion. this place is full of personality the rooms are all different (there is even a - floor log cabin room!). the staff are friendly and considerate. but above all once you enter this place you forget youre in the middle of a big city. id recommend this to anyone that wants a different experience.',happy
id15874,' this is a great location for smu. i brought my daughter for a campus visit. most importantly the mattress is very comfortable and the bed linens were nice. service at the hotel is a strong suit. with the exception of one instance every single employee was extremely nice and attentive. the single occasion when i encountered an individual at the front desk that was not pleasant was quickly reversed when i projected a friendly attitude. the car service with friendly drive is fantastic. i had a very short wait when they picked us up from al biernat is. i am not crazy about the room service menu. i avoided the restaurant because the offerings are similar. while the bedding and carpet was all in good condition the hotel has the appearance of hard wear. this is not to the point where i would avoid the hotel by any means. it is simply noticeable. i would happily return but might look at the mansion or crescent court based on the $--- rate i paid for this hotel. understanding the geopgraphy of dallas makes other hotels a reasonable option when visiting smu.',happy
id15875,' just came back from a business trip from seattle. we had a choice between grand hyatt or sheraton. decided to stay at hyatt and was very pleased. rooms were clean the view was beautiful and the service was great. was heading to dinner and was going to get a cab when the bellmen asked if i was headed to dinner and told him yes he asked where i was headed and told him salty is. he told me to wait about -- minutes and to come back. i listened and when i returned their was a streach limo waiting for me and my friend. the bellman knew that the resteraunt had a car service for free and went out of his way to call them so we can go in style. that to me is above and beyond. he could have just whistled for a cab but no he went and called the restaurant for us and got us a limo. fantastic. to top it off the driver was very informative polite and gave us a scenic tour and took us back to the hotel after our dinner. this was a great night.',happy
id15876,' upon checkin front desk couldnt find my reservation by my name until i presented my confirmation number (and only then it took a second front desk staffer to do so). when a fire alarm went off throughout hotel guests who went to front desk were told they should evacuate if alarm going off on their floor (it was going off on all floors). i left a please make up room sign on my door when left early in am and upon arriving late at night found a note under door saying we respected your wishes not to disturb you and did not make up room. room and sleep quality ratings low because of very thin walls through which one could easily hear neighboring room.',not_happy
id15877,' i attended a wedding at this hotel this past weekend (--------). i can only say that the overall hotel experience was definitely not a good one. the wedding was nice but the hotel offers little value. although the property itself is not too bad (clean rooms and common areas) most of the staff is clueless and rude. -. it is a good idea to confirm your reservation the night before your stay. mine was wrongfully cancelled and i had to plead to get it back. -. when you are at the bar please make sure your requests are simple. we asked for -- chilled shots of vodka and were treated as if we asked the bar-tender for a huge favor. the attitude needs adjustment. -. when we called to request a late check out we were told the following due to an overwhelming percentage of requests for late check-out we will not accommodate you . i informed the woman on the other end of line that i was the best man of the wedding that took place in the hotel last night and i would like to just stay for an additional hour. she said that there is nothing we can do about that. when i asked the rest of the guests that were at the wedding they had the same experience. i have stayed at many types of places around the world extremely expensive and mid-end. some worse most better. spend a little extra money and go to a place where you are appreciated. in the philadelphia sofitel you certainly will not be. by the way most of the other wedding guests that stayed there had a similar experience.',not_happy
id15878,' this is the best location if you want to stay right on the beach. it is in the center of venice beach and santa monica peir. the rooms are average but comfortable and clean. the roof top is defiantly nothing flash but it is nice up there at night to catch your breath. i felt safe inside the hotel but outside on the side streets are where shady people hanging around. i saw a couple of drug deals and heard a bit of fighting during the nights but i would stay here again.',not_happy
id15879,' essex house has two advantages over hotels in the same price bracket in my view: outstanding location and decent size rooms (something that cant be said for other hotels in the area). service is very attentive.',happy
id15880,' the floors were nasty the toilet shook when you sat down. the staff was very unfriendly. we stayed their on business and i was so glad to leave. there were always people strolling through the parking lot going to other places and someone we know actually got mugged in the laundry room while we were there.',not_happy
id15881,' hotel is well laid out and modern. also very clean. unfortunatley you have to walk across the street for the convention center. i guess that is not unusual for a convention center that size. it is huge! friendly hotel staff. concierge very helpful in finding tours etc. you have to go up the the bar on the --th floor.....the view and the mojitos is amazing....pretty good scotch selection as well.',happy
id15882,' weather forced an unexpected stay at the memphis airport. the staff were great gave guests a welcome gift and helped with picking me up from the car rental facility after i dropped off the car. they had a good shuttle service to the airport and made for a nice stay. they switched me right away when the first room had cigarette smells so that was a plus.',happy
id15883,' i stayed @ the ace ny for one night on -- july ---- & wasnt overly impressed at all. the lobby is very cool the complimentary breakfast was great although they ran out of paper plates so only napkins could hold the croissants the front desk staff guys & girls were cool & laid back (ariel & ben were great) & the overall theme of the hotel is cool----those are the high points. my room (----) (king deluxe) had a horrible smell the entire time---it smelled very much like new carpet combined with a dank smell from the ancient a-c unit in the room---the a-c also never worked as it would only go down to -- degrees & it was hot outside the night i was staying. when i stopped by @ the front desk i explained about the smell & they offered to bring up some room spray---they couldnt find it so a girl brought me a candle & matches to alleviate the smell----this worked somewhat but i could still smell what the reviewer before me stated as an industrial scent ---it was also definitely coming from the a-c unit---once i turned it off (it was very loud) the smell did stop but the odor was still in the room---it was disgusting! i went to other floors to see if it was still bad but i smelled the same thing on every floor----really gross. also the room was really dark & felt a little seedy like the whole hotel.....i dont know but the corridors to the rooms are enormous & feel dilapidated seedy & run-down---honestly it felt like something out of a horror film or a run-down hostel-----just really awkward....i know the building is a typical ---- is building turned into a hotel but it felt odd staying here----i arrived around -pm & left by -:--am or so the next day----i was ready to leave even though i live in nyc----(the computer lab on each floor never worked there was trash on the floors cracked elevator interiors) also the bathroom was impossibly tiny (no tub & the shower is tiny with the curtain clinging to my skin the entire time)---so bad & there was only - tiny window which made the room dark even though it did overlook the street a little......if they were trying to achieve a cheap look they they succeeded-------i was excited for this new group but was really ready to leave...... patrick (nyc) --th july --',not_happy
id15884,' my wife and i stayed at the warwick for a saturday night getaway. there were pros and cons during our visit there. pros--) the room was good-sized with a great view. although the room could use some updating we found all the furnishings acceptable. -) the staff was quite helpful and seemed sincerely interested iin makng everyone feel comfortable. -) there was adequate street parking within a block of the hotel to avoid the $---day hotel parking charge. -) the room was extremely quiet. cons--) - hours after we checked in a staffperson knocked at our door wanting to inventory the mini-bar. although i told her we declined a mini-bar key when we checked in she insisted that she come in and look at the mini-bar. -) there are ice machines on only - of the floors. - of the ice machines were not working so i had to go from floor to floor searching for one that worked. -) when we checked out we noticed a cockroach on the floor. all in all an adequate but not totally satisfactory stay.',not_happy
id15885,' i have stayed at this hotel several times over the past few years. never have really been a fan. -location. if you need an airport hotel it cant be any closer. however there is nothing (i.e. restaurants) walkable from the property. -building. it is a round hotel and also a former air force bunker (or something along those lines). so it kind of has a stuffy feel. almost a bit creepy. the restaurant and bar are in the middle atrium area however they are short on natural light. -rooms. wierd almost pie-shaped rooms because of round hotel. could be cool but the design was way off. there is a lot of wasted space and dead space in the rooms. it just doesnt work. the decor isnt particulary fresh. it could use an updating. however the bedding is very nice and the bathroom is generous in size. -staff. they are ok. have encountered some indefferent employees. you really have to expererience this hotel - it is hard to describe the odd feel the place gives off. oh and prepare to be nickel and dimed! i would try other airport properties. if you do stay here request a room with a window facing outside not the atrium. otherwise there is very little natural light available.',not_happy
id15886,' the hotel reminded us of italy. the room was greatthe staff friendly and professionaland location perfect for theater goers.',happy
id15887,' we had stayed at this hotel once before this trip. the hotel is clean and the staff are very friendly. upon our arrival our room was not ready so we waited about -- minutes and then the manager of the hotel came to us and offered us some free drinks and food from the hotels coffee bar. we didnt really want anything but she almost insisted so we took her up on it. it was a very nice gesture on her part and we didnt care that we had to wait to get into our room. that was not an issue for us because we were not in that big of a hurry and the lobby was very nice. the room was adequate even though they dont put alot of frills to the room. only bad thing with our room was our bed. the mattress sunk terribly in the middle and that creates a back problem for us. mattress should be updated but other than that the room was great. they give alot of amenities and even though the room didnt come with a hairdryer in it we just had to ask and we received a brand new one within minutes! :)..very accomadating and very close to the freeways so there is easy access to alot from this hotel. it is not downtown but it is a very handy hotel in getting around san diego. we will definitely stay there again when in san diego!',happy
id15888,' i traveled extensively for my previous job and this was my favorite hotel that i stayed in for business. the location is great--right by the convention center where i spent my days & close to -th street for nightlife. the rooms were nice and updated as most hiltons are. they also had a nice exercise facility and a beautiful rooftop pool. one of the nicest hotel pools ive seen at a non-resort hotel. great stay!',happy
id15889,' stayed here for three nights as part of a travelsphere tour of new england. hotel staff were very helpful assisting my -- year old mum as soon as she appeared in reception. in fact when we arrived the hotel manager changed our room immediately so she wouldnt struggle. top marks!',happy
id15890,' a great little hotel with a fantastic location located in the lower east side. clean rooms friendly staff huge bathroom. located only minutes walk to the subway. breakfast is included as is free wifi in the rooms. definitely will be staying there again.',happy
id15891,' i have stayed at many hotels because of my nature of travels with my company. this by far ended up being one of the worst experiences i have had. the first night i had no issues things were great. however onto the second day they failed to tell anyone about construction. it was very hard to sleep with the constant drilling and pounding. then the second day at about -am someone pulled the firealarm and an announcement stated that everyone needed to evacuate. roxanne downstairs agreed to comp our room because it was a false alarm. however the manager chris ball decided he didnt like that idea and called up to renag on the good service roxanne provided and that a free stay was not going to happen and i had to option of paying or leaving. needless to say the experience here has been very poor and because of their long going construction and poor management skills of mr. ball i strongly recommend against not coming here. i am also making sure our company drops crown plaza and ihp group from our list of hotels that we use. i strongly recommend the four seasons next door from here if you need to be in river oaks.',not_happy
id15892,' i got the one bedroom. the bed was great. it seemed bigger than a queen bed. i loved the tv stations choicies. they had hbo espn speed chanel disney and etc. this was a clean hotel. i didnt see any specs on the floor. bathroom was great. i saw no mold. the showerhead was new. there was a coffee maker and hairdryer that you could use. the dresser was big with lots of drawers to unpack clothes in. the only problem that i had was the door to the bathroom would not shut. there is a denny is resturant close by. we ate there twice. food was great. they had the regualar contential breakfast that was available. k-mart is across the highway so if you need any items it was convenient. my stay was great. they even printed out our boarding passes for us.',happy
id15893,' me and my boyfriend stayed at this hotel for three nights and it was a nightmare. our room was in the old part of the hotel it was smelly dirty and nasty. we booked the hotel throught a travel agency since the hotel we had first chosen was all booked up. bad idea. i love ny but the wellington is the worst hotel ive ever seen in my life.',not_happy
id15894,' nice clean calm friendly - superb can recommend definitely )',happy
id15895,' i have stayed at this property on two ocassions and found it to be one of the nicest economy motels ive stayed at. the property is clean well-maintained and generally quiet (some airplane noise). the service is consistently good you get a free full breakfast buffet and the rooms are large and actually pretty nice. for the rates they offer it is a great deal.',happy
id15896,' i booked this hotel for a business trip in new yorl. i stayed there for - night and was vrey pleasantly surprised! the location was ideal fo rme. on --th a few blocks from broadway. the staff was very friendly the check-in and check-out process very efficient. the rooms were clean the bed very comfortable. i havent tested the bar nor breakfast but would definitely stay there again.',happy
id15897,' i stayed here for a weekend with my wife after a week long business trip (where i was at another hotel downtown). overall ive stayed in about -- different downtown chicago hotels over the past - or -- years so im using other stays as comparison in this market. i can say without hesistation - these were the smallest rooms of any of the hotels ive stayed in chicago. it is described in previous reviews - but a run of the house room here is - queen bed drawers underneath the bed a couple of feet on each side of the bed and flat screen mounted the wall (a tiny desk and nightstand round out the furniture in the room). the closest doesnt have doors and cant fit a suit case. ive seen rooms in nyc bigger than these! strangely enough the bathroom was actually pretty spacious compared to the room itself. on the positive side - room was super clean bed was comfortable no complaints about service (bad or good) everything went smooth. it is an easy walk from here anywhere downtown. if you just need a place to sleep and shower this is perfect. if you want a room to spend more than a couple of waking hours in this is a pretty clausterphobic. i know size usually isnt a criteria for star ratings but i would think this should be rated a - star rather than - star if you start comparing this to places like the fairmount westin etc.',not_happy
id15898,' we traveled to detroit for the bengals vs lions game the weekend of dec -----. the courtyard has been completely renovated for the upcoming superbowl and is pretty nice. rooms lobby and even pool area have been redone. the problem here is service. very slow and not very helpful. curb side valet service is awful and costs twice as much as if you park it yourself. valet service parks vechiles in public garage attached to hotel - something you can do yourself. valet service is $-- a day. the garage charges $-- a day. your car gets parked in the same garage no matter which option you choose. if you park it yourself go down along side of the hotel and pull into garage directly bedind it. park on second floor and take signs to doubletree (it is the same as the courtyard they just havent changed the signs) throught to the atrium. go down escaltor or elevator to ground floor - hotel entrance is on the right next to liqour store. also this place is very hard to find on jefferson as the hotel sign is about the size of a reality sign. better bet is to look for sweet loraine is neon signs. this bar and grille is located within the hotel. it is across the street from the ren center (or gm towers). we stayed on --th floor (----) and had a wonderful view of the river and downtown. the sink would back up for no reason but would drain rather quickly - we reported the problem at check out. the people mover is located within the buidling and is easy to navigate (go online and print a map of the stops at detorit people mover .com). it costs only .-- cents per person per trip and is very well maintained and patroled. (we always saw police getting on and off at night when we rode it). be sure to visit greektown. a lot of fun. fishbones bar and grill is ok but highly disorganized (they go table to table trying to match people to thier orders)would hate to see what happens with the superbowl crowd. a better bet is pegasus s wonderful greek food and fast efficeint service. be sure to order the flaming cheese opa!!. we also went to the detorit beer company located about - --- blocks from ford feild on broadway. at -:--pm (game started at -:--)they had run out of beer (and yes they are a beer companyy). food was also pretty bad. the excuse our waiter gave repeatedly for running out of beer was that they werent expecting such a crowd. -- something thousand cincinnati bengals fans decended on the city only about -- individual bengal fans were in this bar. how in the world they expect to surive the superbowl at this bar is beyond me id steer clear of this place. overall the city itself seems ready for the superbowl crowd. however many resturants and hotels are not.',happy
id15899,' i stayed here for two nights on business...my favorite part of walking in and checking in was that they were having an ice cream social with homemade ice cream! things to be aware of about this hotel.....it is not super fancy....it is pretty old....but it is super nice. they offer free wifi if you sign up as a select member....which is totally free so why not? their lobby is beautifully decorated. if you like clean and simple you will love this. i would definitely stay here again and it is in a perfect location....starbucks is right around the corner...and they have a nice restaurant next store that is connected. the only thing i wish was better was the pillows...they were small and too soft. i am a picky pillow sleeper so this might not pertain to you. i just have to have a firm pillow. let me say that the staff was really really friendly. the front desk attendants went above and beyond to make my stay better...kind of a long story but we were scheduled to stay there in may but our flights were canceled due to inclement weather (tornado is) so we had to post pone our trip until july...they allowed us to just reschedule and were super cool about it.',happy
id15900,' we stayed for three nights over the -th of july. we requested a room with a view and we sure got one! we had a lovely view of the harbor from the --th floor. cant say enough about the beauty. we had great weather which helped. the hotel is convenient to everything. the concierge was very helpful and friendly providing maps and good advice. we got in late the first night after taking the link from the airport. it is only a block and --- from the stop and it costs under $- - cant beat it! room was lovely. ate at the elephant and castle downstairs which has a hour from --pm on. very good very relaxing after a long flight. room was very clean and very quiet. short walk to pike public market which was a great experience you shouldnt miss but we were surprised by the amount of homeless-panhandlers in the area. short walk to monorail. short walk to bus tunnel to pioneer square (free!) which we took to the underground tour. highly recommend staying here!',happy
id15901,' the hotel is very beautiful and the level of service is almost quite exceptional! from the doorman to the housekeepers to all the staff i interacted with everyone of them was absolutely delightful and to serve us! great hotel great pool view is fantastic and location perfect! the bay is amazing! the only negative thing i would say is that the service at the pool could be better the waiters and waitress are not on top of things! no one at the stand where you get your towels and can buy sun screen for more than - hours in a blue shy sunny day! -- minutes to get a drink which never came so i had to go to the bar get it myself! the pool is great though. other than that special area everything was just fantastic!!!',happy
id15902,' our trip to san antonio over labor day weekend ---- included a stay at homestead studio suites. firstly we were quite pleased with the outside area where we could join the other members of our party and socialize. though we didn’t utilize the bbq pits we loved the idea of it being available in case we decided to use them. to sit outside relax and enjoy each other’s company was refreshing after a long day of traveling. inside we found the rooms to serve our purposes nicely. we were basically just there to sleep and there was a bed to sleep in so that worked for us. it was good to see the bathroom in our room was being updated. it was bright and clean. the kitchen area had plenty of storage which we would have utilized if our stay had been longer. it was also great that the hotel was so close to many stores and restaurants. we didn’t need to travel far to buy things that we needed or to eat at restaurants that we wished to. in short our stay at homestead studio suites served our needs!',happy
id15903,' i stay at this location about once per year and every year it is a pleasant experience. would recommend and i will continue to stay at this property. grounds and service are excellent. i have also played the golf course and it is a resort type course. play can be a little slow as it seems everyone who comes to arizona feel they need to golf and some do not know the etiquette.',happy
id15904,' stayed - nights. $-- cab ride from sky harbor airport. easy access from i --. rented car from elliot rd. using hertz pickup and drop off service as the airport costs $--- more with added surcharges and taxes. hotel was excellent. clean comfortable beds and pillows friendly staff good breakfast --hr coffee adequate parking feels safe and number of gas stations restaurants and fast food places nearby. only set back was slower wi-fi.',happy
id15905,' worst stay ever!!! there was a leak on a floor above us and our bathroom flooded and the carper adjacent to bathroom wall got soaked. we informed the front desk and three hours later we had to remind them about the problem. they sent housekeeping to place towels on top of wet carpet. we asked to change rooms but claimed they had no other rooms. the smell of wet carpet was horrible but apparently ok with hotel. will never stay here again!!!!',not_happy
id15906,' the price was cheap and rightly so! very loud. situated between an on-ramp and an on-ramp so no wonder. without earplugs good luck. staff was nice and were willing to let us check out a day early (we found a room for the same price via -rd party internet site...much better). room was clean but very worn. all linen needs replacement. parking is very limited and though we did walk to the gaslamp district it didnt seem like a great place to be walking around. bottom line: if you dont want to pay much and all you want a room over your head this may be your place.',not_happy
id15907,' stayed - night here on our way to charleston s.c. once soutwest airlines opens it is service to charleston in march ---- we wont have to make the - hour drive from jax to charleston. i chose this hotel because it was close to the jacksonville airport and free hotel shuttle transportation. the hotel was very modern and clean. the room was a little small but had all the necessary items packed in a compact space. it had - queen beds a sitting area with sofa bed a desk and chair a nice bathroom and a kitchenette that had a small refrigerator sink microwave and cabinets. the room was like a mini apartment. very modern and nice. i have to agree with the other posts about the loud heating-airconditioner unit and the thin walls. when the heater came on youd have to turn the tv up to hear it keeping in mind not to disturb your neighbor. within walking distance was a ruby tuesday a chicken place and a lonestar steakhouse. we went to ruby tuesdays twice lunch and late night snack. we didnt go to here but i think on the other side of the chicken place was a smaller motel that sold alcohol if you wanted to buy something to drink other than the $-.-- bottle of beer from the hotel mini-store. there is a strip mall that is less than a mile away but not walkable from this hotel since youd have to walk along the highway. the hotel shuttle will take you there for free. if they call another van to take you anywhere do not let them charge you! make sure when you arrange for hotel shuttle to take you anywhere within a - mile radius that it is free. enough about that. the breakfast had hot items on it which is always a treat. scrambled eggs sausage bisquits and gravy make your own waffes as well as cold items juice fruit oatmeal. i would recommend this hotel to family and friends. it is a marriot property which is always my first choice:)',happy
id15908,' this is an awesome hotel. the room was so comfortable the property is very nicely decorated and room service makes a great margarita.',happy
id15909,' we have been traveling for over twenty years. never have we encountered a staff like the crew employed by the magic castle hotel. these young people go the extra mile to make your stay in hollywood memorable. we returned from a month-long vacation of the west coast having stayed in -- hotels and the magic castle was without a doubt the best experience. i was leery booking a hotel for a week which aaa rated only two diamonds but after reading the reviews by the folks on trip advisor i decided to ignore the pros. wise choice. the hotel is in an excellent location for tourist yet quiet. we did not want to rent a car as my husband had already driven ---- miles on the first leg of the trip. this hotel is close to all forms of public transportation and sightseeing venues. we arrived three hours before check-in time in hopes of storing our luggage. to our shock the staff said our room was ready and we had been given a complimentary upgrade to a suite!!! the suite was immaculate. the staff recommended which tours were worthwhile what to see on our own and how to get there and advised us what we should not do via public transportation. i had wanted to take the transit system to long beach to tour the queen mary. they were adamant it would not be safe to do so. only my mother has ever been this concerned for my well-being. the staff even went so far as to call taxi services on my behalf (without my asking) to check rates to long beach. they advised public transportation to the reagan library in one day was not do-able either....too many stops thus not enough time to tour the library. the staff booked tours for us which when we tried to book ourselves were told there were no openings....hence the name magic! the heated outdoor pool in the courtyard is open ----. they just ask you keep the noise level reasonable after -pm. the on-site laundry facility is suppose to close at -pm but when i was doing laundry after that hour they said no problem . when i inquired as to why aaa only rated the hotel two diamonds they explained that several factors are considered by aaa in their assessment which they dont tell the reader. -. there is no bathroom in the lobby. this is silly as all -- guestrooms are a short walk from the lobby. -. there is no elevator. another stupidity as there are only two floors. -. no restaurant on site. another no-brainer......there are two very classy restaurants right next door. the aaa rating of two diamonds is a terrible injustice to this wonderful hotel and their employees. to ashley gretchen jason nick shawn and everyone else we came in contact with during the week......thank you.....you are all five stars in our book!!!!',happy
id15910,' i really enjoyed my stay. hotel is clean and upscale. rooms are large. staff is very friendly. the gentlemen doing the valet parking and shuttle rides(great bonus) were kind and accomodating. next time im in houston i will definitely stay at the magnolia again!',happy
id15911,' my boyfriend and i stayed at the seaport hotel for valentines day. we got the presidents king room which was very nice. king sized bed mini fridge nice view of the city and the water hotel robes were comfortable hotel staff friendly and accomodating. best mini vacation in a long time. definitely recommend staying there!',happy
id15912,' i was a conference attendee at this hotel located a short ride from iah. as a diamond honors member i was not upgraded to the exec level but had access. the room is nice sized large flat panel tv desk area small amount of ac plugs. wifi was compd as diamond and signal was good. the bath was good sized too. each night there was turndown service and the ice bucket was filled but no bottled water (made little sense). housekeeping mediocre. i was disappointed this year (vs. last) in the exec lounge. morning offerings were slim nothing hot except for coffee. evening offerings were also slim as well. guessing maybe cost reductions because other full-service hiltons are better. all in all i would rate average to slightly better.',not_happy
id15913,' i stayed in this hotel for one night on the last day of a business trip because i needed to take an early flight out the next day. the location couldnt be beat; all you had to do was walk through and underground tunnel and there you were right at the terminal. it sure beats driving to the airport in the wee hours of the morning without any breakfast. plus i got a reasonable rate because i was traveling on government business and a free upgrade because im a hilton gold member. but they really kill you on the extras here. you not only pay for the internet here but it is about twice what i have paid anywhere else in the us. breakfast was around $-- and even the business center charged for computer usage and printing. it was worth it for the convenience but be forwarned that youl pay for it one way of the other.',happy
id15914,' we stayed at the inn of chicago this past weekend for one night. it was my second time being there and i thought (based on reviews) that maybe i had just really lucked out the first time with an awesome room and wonderful service. but nope i didnt luck out. everything was just as great as the first time! the location is hard to beat for the price you pay. it is so close to the red line station tons of great restaurants navy pier and michigan ave. shopping. our room was spotlessly clean and i really dont know what people are talking about with tiny rooms. i thought ours was roomy and beyond comfortable. the bathroom is admittedly small but certainly not anything unmanageable. the beds are superbly comfortable. the only complaint with the room is that there is a tiny step up into the bathroom that i kept tripping on and one of our friends (staying in a different room) actually bruised his foot on it. but that is it. the front desk was efficient and friendly quickly taking our bags in the morning so that we could head out to our cubs game. check-in was fast and the staff was very helpful. and that terrace on the --nd floor is amazing! they say they close it at --:-- p.m. but both times i have stayed it has been open well past midnight. we were able to get drinks at the bar and take them up there for a lovely view while we enjoyed our nightcap. for the price we paid i would have expected less. it exceeded our hopes for our stay. if you want to stay at an affordable stylish comfortable hotel with easy access to everything this is the place to be!',happy
id15915,' stayed there for about one week in may. the price we paid was competitive ($---) for such a hotel in nyc as part of a conference concessionary fee. we had a very large room on the --th floor. the room looked towards a side-street of times square but times square could be seen from the room. in short we had excellent view for a price less than the one that would be charged for a front room. the reservations of the hotel should be commended on this as well as the front desk. check-in was extremely smooth check-out pretty much the same. the room was very large to the standards expected from marriott and there was no noise at all - either from outside or from the atrium. we visited the hotel bar a couple of times and the service was excellent including the fact that it was one of the few bars i have been where they know how to make real cocktail manhattan! a reservation i may have has to do with rooms in higher floors. i happened to visit one such room (i think it was --rd floor) and there was no much light or view (because of the way the hotel is built). however this does not have to do with the hotel service which was excellent in every respect. the price did not include breakfast but there are so many choices in time square including a starbuck is within the hotel. a point to remember if you are checking-out on a late afternoon please do listen to the advice of the hotel staff or of the mini-bus service office that is located within the hotel. we did not and decided to leave later than they suggested to us. this got us into a lot of trouble as traffic in late afternoon in nyc is pretty bad and we were very very lucky to make it to the airport on time! regarding the location there is no much to note: probably the best hotel location in nyc! one spot on one of the very centres of the world! at last a thing we understand but we mind sometimes is the constant tiping one has to perform in the hotels in the us this was the case in that hotel too. a cultural thing it is this is what makes life more interesting we guess(?).',happy
id15916,' this was our second stay at the library hotel and was as perfect as the first stay. it is everything a boutique hotel should be: top-notch service without being pretentious. the included breakfast and hour are great and the staff that maintain them are even better. this is our go-to place when we are in manhattan.',happy
id15917,' it was our third visit to the usa and we where lucky to find the best accommodation and very high value for money.very good location clean and nice hotel very good staff.',happy
id15918,' if you love beautiful historic hotels with the best customer service you will find....the brown palace hotel is just for you. from the moment i walked in the door of the hotel i was struck by the beautiful surrounds and the friendly hotel staff. they acted like i was the most important person they had ever met. i have stayed at many wonderful places like the waldorf in manhattan and the brown palace is in the same class. they also have a courtesy car which i took advantage of. the driver was so friendly and nice. he gave me a card and picked me up as soon as i called. when i checked in i realized i should probably be on a lower floor because the lobby is so gorgeous. no problem they took me to another room that even bigger and nicer than the first room with a large garden tub. it was beautiful! they even called to see if the room was acceptable. i had dinner in the ships tavern and the service and food were outstanding. this would be a great hotel for a romantic weekend a trip with the girls or even just to get away from it all. there is so much history in the hotel. go up to the -th & -th to see the different decor. there is book written about the hotel that is very fascinating in the coffee shop. i cant wait to go back!',happy
id15919,' i dont write reviews for hotels too often even though i travel quite a bit unless i feel very strongly (positive or negative) about my experience. in this case i had such a fantastic stay at the andaz that i feel compelled to share! the hotel is modern clean with great staff and very spacious rooms and it is in a great location in downtown nyc. and there are so many little things that are complimentary that actually add up to make a difference and make for an extra pleasant experience. some of these little extras include: complimentary espresso & snacks in the lobby anytime free minibar (minus alcohol) and snacks in the room complimentary wine in the lobby every evening and free wifi. even though these are small things - it is really nice when they are included as i find a lot of places overcharge for these types of ammenities which is annoying and inconvenient in my opinion. besides the above perks the service drinks and food at the restaurant are also great! we had dinner at the hotel restaurant one of the evenings of our stay and really enjoyed both the food and setting-venue. it was also nice to hang out in the lobby and bar area just sipping on wine or martinis. overall there was not one thing that i could complain about. i needed late check out (asked for -pm) on the day we were leaving and this was granted without hesitation. i would absolutely come back and stay at the andaz! great hotel & great value.',happy
id15920,' we booked our stay for affinia manhattan because of all the positive reviews about this hotel on this website. i must tell you my husband and i were very pleased. we went up for my --th birthday. we took the train from dc to penn. affinia is perfect if you are traveling by train. the hotel is right across the street from penn station. it is also centrally located. -- and -th. the staff was very courtious and helpful. raney (not sure of spelling) was very helpful to us as well as the other concierge is. the room was extremely clean and the bed was very comfortable. i will say if you are expecting a palatial type of hotel this is not the one for you. this is a very nice clean helpful and just perfect hotel. a bit on the older side but we liked that aspect of it. the beds are actual beds and not the box hotel type. we had music welcoming us when we walked in. i asked for a room with a view on the top floor and we were given exactly that. we will definitely stay there again. thank you so much affinia trip advisor and reviewers for a perfect --th!!!',happy
id15921,' stayed at the iroquois for one night in june ----. the property is on a great centrally street - west --th - sofitel and algonquin hotels are nearby. close to rockefeller center and times square (without being too close) it is easy to walk grab a cab or take the subway to anywhere you want to go. the rooms are a decent size by manhattan standards with room to move around in the bathroom decent closet and storage space a nice working desk and lcd wall mounted tv. the in room alarm clock also has an i-pod docking station which is a nice add on touch. the front desk concierge and doorman were all very helpful personable and pleasant to talk with. i would stay at this property again.',happy
id15922,' loved the unique rock vibe. definitely not stuffy or pretentious. friendly staff unique rooms. amazing coffee! great location for meeting friends for drinks and dinner!',happy
id15923,' simply said location is great! ive stayed in better hotels however. i arrived in chicago via amtrak (early!) around -:--am. i took the water taxi to michigan ave. which was free that time $- back. the hotel is only two blocks from the dock. my intentions at -:-- were to drop my bags off but there was a room available and having started my trip at - in nashville all i could say was nice. i caught a great room rate of $--- on expedia day of check-in i overheard rates starting at $---. i definitely wouldnt have payed that. here is what i didnt like about the room; one big selling point for me traveling alone was their dvd players nope none of the rooms have those the pay-per-view movies are --.-- for new-release and --.-- for still in theaters(dumb). the fridge is filled w- stuff no-one ever buys unless they really need it because there is a walgreen is right next door and their waters arent $-. so you cant fit anything you buy in there (fridge) and you cant take it out because the items are on a weight sensor and theyll charge you. no ice buckets in rooms (i wasnt only one). elevators usually took ----min. once almost --!! soap smells like tylenol cold. room is lit by - piano style lights that is it. millennium park is - blocks away. i went to a thursday night jazz concert that was cool! mag mile is down the road. overall those problems arent necessities and the location is great so ill give it a - but that is also paying $--- if i payed $--- -star fer sure. there is too much theyre slacking on. they need to get it together or just keep the rates low. sure hard rock can afford it.',not_happy
id15924,' wow...where to start. -st night) checked in went to our room and place was a complete mess. bathrooms were not cleaned. toilet not flushed tv was on. looks like someone was still in there. they gave us a -nd room. clean(sort of) but no towels soap etc. so they brought some down. both bathtubs clogged the whole week. -nd night) came back from working all day to an unclean room again. and the receptionist got ticked off at us because they only had a few cleaning people. wow! not my problem...then they wanted us to come down and get towels washcloths. later that night i went in to bathroom and realized i closed the door where there was no handle on the door. so i locked myself in the bathroom and had to use knife to get me out. if i was there by myself i would have had to knock the door down. also there was no peephole. -rd night) we were going to make dinner in the room but there was nothing to cook with. all utensils were gone pans gone silverware gone. just a terrible experience. the breakfast every morning was good. that was about it. beware: we think some people are actually living there. employee friends were sleeping in main lobby couch and chairs. if i were you i would stay at the hampton inn across the street or the springhill suites down the road. the neighborhood here didnt look safe and i wouldnt ever bring my kids here.',not_happy
id15925,' at arrival i was greeted by front desk clerk jayson with a smile and a great attitude. after securing our reservation he took the time to explain to me all the amenities that are included in the jacuzzi package we reserved and told us me about the quite tasty breakfast they served in the morning and it was quite good. the jacuzzi room was incredible! -- plasma t.v. king pillow-top mattress - people whirlpool-spa with surround sound stereo in the bathroom! amazing people amazing place we will most definitely be using their services in the future! thanks!',happy
id15926,' a bit rundown and there was an ant problem in the bathroom. servicable stop if you need to stay close to the airport. they allow long term parking on their lot for free which was a big plus.',not_happy
id15927,' i had always wanted to stay at this location i guess for the price i expected more. the beds were very small we had a room with double beds. u can hear alot of noise toilet flushing in the other rooms next to us. i did not care toom much for the tiny outdated bathrooms. location was excellant. i did not mind paying for valet parking it was well worth it. they even helped with our luggage. swimming pool was great. view from our rooms was awesome. we had breakfast at the hotel i can tell u this was great. very nice place to eat great food. great kitchen staff. the only thing unsual we encountered was a knocking that traveled from the bathroom wall to the bedroom floor then to the bedroom window. it almost seemed like someone was knocking from the outside. funny thing was we were on the second floor! other than that i slept like a rock. also be aware they will charge an addtional --.-- on your credit card for incidentals.',not_happy
id15928,' my wife and i recently stayed at the hilton gaslamp quarter loft towers and i have to say it was an amazing night. great location close to all the good clubs and bars. clean rooms and great room service.this is a location we will stay at again some time soon.',happy
id15929,' just returned from a business conference at the hard rock in san diego. i thought the staff was excellent; they were very helpful and friendly --- and all very nice looking! the food was excellent. i had room service delivered one night in addition to the meals provided for our conference. the memorabilia around the hotel was cool: handwritten letters from musicians original handwritten songs by the stars complete with cross-outs etc. great pictures signed instruments and musician is costumes are all over the place. the room itself was just okay: i got the sense that they dont keep up on the maintenance as they should (granted it is a hard rock hotel so who knows what kind of partying goes on in these rooms --- i guess all the maintenance could get a little expensive!) for example my toilet paper holder was loose on the wall and each time i used it i thought the toilet paper was going to fall off. i only had one wastebasket in the room which was very inconvenient. i actually had to bring it out and leave it in the doorway between the bedroom and bathroom so it was close to me wherever i went. the maid didnt pick up on this though and i spent the entire - days with just one. i almost bought a snicker is bar from the snack tray but when i picked it up it was sticky on the bottom like someone might have spilled a drink on the tray or something. my room was right in front of the t line so every so often i heard the whistle as the train went by. no coffeemaker in the room! this really sucked since i had to get dressed and go down to the lobby right out of bed! another pet peeve of mine (maybe not yours): no sleep mode on the remote. other business associates said they could hear the partying at the club all night long but i didnt hear anything since my room was probably not right on top of it. cant comment on pool spa area attractions etc. since this was a business trip and i didnt use any of these.',not_happy
id15930,' spent - nights at chicago trump in june for my birthday and it was four days of first-class service! everything about trump is bigger and goes beyond any other five star hotel that i have stayed at. for starters the staff knew it was my birthday when we checked in. somehow through out the stay the whole staff knew i felt so important! i will list you the details but i must tell you an example of trump standards - i guess my husband had mentioned to the concierage that we will celebrating my birthday dinner at the vermillion (a highly recommended superb iron chef indian-latin fusion restaurant) when he was asking for directions. well at the end of our dinner the waitress brought out a birthday dessert compliments of the trump hotel. wow to go the extra mile to call the restaurant and surprise me . . . . i was speechless :) other observations: - our suite was enormous loved the kitchenette and the tv in the bathroom mirror however was not overly impressed with the view - it was neither river nor city bc it was obstructed by a building - the complimentry four fine truffled trump chocolates will melt in your mouth . . . they sell them downstairs at the gift shop - excellent gym many machines and no wait for equipment was not crowded - first class personal service through out the whole hotel - the royal treatment continued as i enjoyed a wonderful facial at the trump spa i was very impressed with their products and ended up buying some - looked forward to trump breakfast so many options! choice of dine in or room-service. my favorite was the èuropean breakfast their chocolate coisssants really did remind me of europe! - some tourists might not find it close enough walking distance to millenium mile shopping - the only negative was probably that even though we called in earlier the room was not ready so we had to wait a long time which was not easy after our red-eye flight - word of advice to canadian travellers when we were at the comedy theatre watching vince vaughn the theatre did not let us buy alcohol because we only had our drivers licenses and not our passports! (we are in our -- is) - - musts: a) we had (sorry chicago deep thick-crust pizza lovers!) very very tasty wood-fired thin crust pizza from la madia wanted to try coal-fire pizza but it was closed - perfect crust and sauce for thin-crust pizza connoisseurs like myself! b) make sure you check out fox and obel market (yes the one that oprah goes to for oatmeal raisin cookies) for treats and fresh bread and other fantastic wine pairings and such c) having wine on the trump terrace was absolutley breathtaking well worth the $-- corkage fee! needless to say it was an excellent vaycay and i can`t wait to go back! it was good weather and we met many friendly chicago-ins their mid-west mannerism really won us over!',happy
id15931,' the staff in the office was very accommodating as well as the staff in the breakfast area. the motel was clean and well kept. the location was perfect for visiting all the attractions being only a few miles from the zoo and sea world. definitely will use again if we go back to san diego.',happy
id15932,' good: the hotel is located in a quet area. everything looks new. the bathroom is large and roomy. the bed is comfortable. the room is large and well appointed. bad: the toilet flushes loudly and could wake your partner if you flush in the middle of the night. walls are thin and you can hear people talk walk water running and toilet flushing. the room doors slam shut and you can hear them all close. though the toilets and door closers can be replaced to lessen noise thin walls-ceilings will take $$$$ to fix therefore bad bones. though loud it can be overlooked by heavy sleepers. light sleepers may want to avoid this place. otherwise it is in a decent out of the way location so the neighborhood is quiet yet it is still close to everything. and the rooms offer more space than most with new and-or updated amenities.',not_happy
id15933,' my husband and daughter stayed at this hotel and had a wonderful time the staff was awesome. friday night about -pm they both had hamburgers for dinner in the hotel restaurant saturday afternoon they headed home and by saturday night at --pm they were both in bathrooms vomiting and diaherria all night sunday evening they were both on iv is in emergency rooms by tuesday my husband was so sick he was admitted to hospital for -- hours. food poisoning caused by the hamburgers it was the only thing they ate the same on their trip. of couse the hotel is denying responsibility',not_happy
id15934,' note: this hotel should only have a holiday inn grading as it is really only a - star hotel. definitely not up to the standard of a crown plaza. rooms: very small and bathrooms are also very small. shower is over the bathtub with a pull across curtain - most usa crown plaza hotels have this type of shower whereby you nearly break your neck trying to navigate stepping into the bathtub. the bathroom door is - ft. from the bed head and the toilet is approx - ft from the bed head. difficult to get in and out of the shower as the bathroom is so small. when you flush the toilet it has exactly the same sound as aircraft toilets - whoooosh!! sure wakes you up if you flush at night. bed is ok but the pillows are very small and uncomfortable - we asked housekeeping for larger pillows but they only had the one size. all of the suite rooms back onto all of the - lifts so you can expect some noise. the comfort package containes ear plugs! don’t know what we would do if the fire alarm went off! windows are not double glazed. the suite rooms are not worth the money as they are small and pokey and the bathroom is just so small. we had a suite which we paid full price for on the priorityclub.com booking site but it is definitely not worth anything like the price we paid which was us$--- per night plus --.-% tax per night. breakfast: continental breakfast is provided at the club floor on the --nd level. very poor choice available and there is very limited seating. only the one tray of chopped up fruit is available - not much room on the table for anything else except for a few croissants and buns. very poor continental breakfast as the holiday inn express hotels would have a much better continental breakfast than this so not up to the crown plaza standard. club room: club room is on thr -- floor and only open from -pm to -pm sunday to thursday plus also open for breakfast on these days. only a greasy fat pizza plus one other warm finger food type available plus some chopped up fruit. coffee-tea water and fizzy type drinks available. no alchoholic drinks available unless you paid for them. spirits $- beer $- and glass of wine $-. so don’t get excited if you get an upgrade to the club floor and don’t bother paying extra for access to the floor as it is not worth it. security: reasonable security as you need your key card to operate the lift - we did not see any security guards on duty and the surveilance cameras were only in the receptioin area. position: good position and about -- minutes walk to the pike street farmers market. tours: we did the city tour and the boeing tour which were excellent as we used the tour operator as recommended by the concierge christian. these two tours were about the best ones we experienced in the usa as the tour guides were absolutely fabulous and very well informed. the name of the tour operator was tours northwest . in room safe: in room safe was available but it was only affixed to the back of the cupboard and not affixed securely to the wall as per recommended installation instructions. i don’t know who wrote some of the other shining reports on this hotel but they must have been drinking their bathwater when they wrote them!! staff: generally most of the staff were ok and fairly obliging',not_happy
id15935,' i love this hotel and will stay there every time i am in la. matt at the front desk was very accommodating knowledgeable and friendly. they always make me feel welcome. the quaint elevator adds to the charm and you get a great room with a kitchenette right on the beach!!! there is nothing i did not like and will return over and over again! the room even came with a free bike rental for the day. thanks matt and everyone at venice beach suites for another great stay!!!',happy
id15936,' stayed here in june and the one side of the main floor was under renovation. it is november and now the other side is under renovation. how long does it take? stayed in room ---. what a mistake right by elevator and kids running up and down the halls like it was a race course. there was some type of cheerleading comp going on in town so there were a ton of --- year olds staying at the property. moms must have been in the rooms ignoring them as they were downing their cheap wine. since the main floor renovation is taking place in the kitchen area the morning meal is now a buffet line with no made to order omelets or pancakes as i have come to expect at es. too bad they have nothing on their web site informing you of this or of the renovation in general. they cannot even tell you when the renovation will be done!!! ive seen government jobs go faster and smoother then this one!!! room was clean took a while for the hot water to make it too the bathroom sink and the shower pressure could have been better. just call the property directly before you make the reservation for the next few months. oh new was an automated check-in. worked great! i was done before the - people ahead of me got to the desk. the machine even coded my key card and everything. use it it is quick!!!',not_happy
id15937,' stayed one night here. location is great in downtown charlotte. plenty of fine restaurants within walking distance and the bar-club district is only a block away. the hotel itself is a little dated. things have been updated - so the rooms are small but nice. i found the staff very polite and helpful. all in all a good stay. priceline rate was $--- plus taxes per night.',not_happy
id15938,' during a stressful visit to care for a relative my husband and i treated ourselves to a nice stay in beverly hills to be within walking distance of our cousin. we got an upgrade although this was our first visit. it was in short divine. a suite of superbly designed and excecuted rooms with views of the hollywood hills excellent dining in our room the sexiest gym youve ever sweated in and an outdoor pool we never had the chance to use. the ample living area with stunningly high ceilings and a solid sliding door allowed us to work simultaneously i skyping in to class while he pounded emails to the office. the only time ive seen this kind of luxury was in asia where it is far less pricey. we didnt even miss being in santa monica.',happy
id15939,' the driskill is a beautiful historical building that has a lot of character. in other words it is an old building. we spent only one night and our main problem with the stay was the temperature in the room. our thermostat was not working consistently. when we called engineering the air that was blowing was warm. the minute he left the air got cooler and cooler and never reached the temp that we wanted. it was a chilly night! we then waited for awhile for our car with valet. the car was parked outside the hotel and no one informed us when they knew we were waiting in the lobby. i would suggest to stay at another hotel while in austin and visit the driskill for a meal or drink.',not_happy
id15940,' everything about this hotel is jaw dropping amazing except when you get the bill but what do you expect from - star luxury and probably the best city hotel experience you can have!',happy
id15941,' my significant other and i had the good fortune to stay at the black olive recently. we had a corner spa suite which was spacious and simply wonderful. there was such attention to detail and guest comfort...even to the supportive mattress on the bed. strictly top-shelf! we ate at their new roof-top restaurant and the food was strictly five star. the view of the nighttime sky was incredibly romantic too. picture perfect. i cant say enough good things about this place other than one can really feel at home at the black olive. cant wait to return again!',happy
id15942,' stayed at homewood suites for a girl is weekend in downtown chicago. the location is great--just a block or two from michigan avenue with lots of shopping and restaurants. the main entrance of the hotel faces nordstrom which is located in north bridge mall. lots of great shopping there and the nordstrom even has a full-service spa. one of the ladies who was with us had a manicure there and was quite pleased with it. you enter the hotel at the grand avenue entrance (there is a valet there) and take the elevator to the -th floor lobby to check in. the valet personnel and staff at the lobby desk were friendly and professional. parking is a bit steep: $---night but you are in the heart of downtown chicago..... there is a rooftop pool which we didnt have time to use because we were so busy doing other things but if you have your heart on soaking in a hot tub this will not be the place for you.... breakfast both mornings we were there was quite ample: scrambled eggs sausage french toast bagels and muffins juice coffee biscuits and gravy--lots of choices and all good. also loved the hot water-coffee station in the lobby with decaf and regular coffee and lots of teas plus hot chocolate packets to make your own and carry to your room! make sure you head down to ghirardelli is chocolate store where you can get coffee-hot chocolate drinks of course their signature chocolate candies and even ice cream sundaes and other dessert treats to die for. we also took a horse and carriage ride (-- minutes) around lakeshore drive and the general downtown area. it was a bit chilly when we went but we had our ghirardelli hot beverages plus the carriage had blankets to put on our laps. filene is basement home of great bargains is next door to ghirardelli is as is a borders book store. ate dinner one night at the grand lux cafe. very very good. it is owned by the same company that does the cheesecake factory. i had a peach bellini to drink and chicken lettuce wraps which was a large portion and i couldnt even finish....desserts are amazing: try the chocolate molten cake or the warm rustic apple pie. lots of dessert choices--go on their website and check it out. they dont take reservations so if you go for dinner try and get there about -:--. we had a -- minute wait on a saturday night and were glad we got in. during our dinner the lobby area swelled with people waiting for a table...if you get there later than -:-- pm expect to wait at least -- minutes to an hour. hotel rooms have a nice kitchen area-dining room table--a bit on the small side but we were on the --th floor and had a corner room with nice views of the downtown area. living area had a sofa that turned into a bed. two of us shared the king-sized bed and then we ordered a roll-away for the extra person in our party. nice flat screen tv in the livingroom.....room wasnt ready when our party arrived and check-in staff gave us a bottle of wine to compensate for the wait. everything was clean and having a refrigerator and all of the usual kitchen utensils (especially wine glasses!) and stove-microwave came in handy when we wanted to heat something up or store it for the next day in the fridge. i would definitely stay here again--it was a bit pricey--aside from the parking we paid about $--- for our room but this was a girl is weekend and was a splurge for us. next time i will bring my husband and two teenagers here!',happy
id15943,' next to beale street in a safe part of memphis. close to main street with nice restaurants (the flight!) and other interesting stuff like the gibson guitar factory and the rock-soul museum. (did i mention the fedexforum ... ;-) ) the hampton inn has free - fast - wifi a nice quiet room with good beds and bathroom. the breakfast is fresh-hot but nothing special but you can get some good healthy food. the staff is very nice and helpful. next time in memphis this is my hotel.',happy
id15944,' very uncomfortable stay. double beds which are way too small for two people have been squeezed in a very small room with just a few inches left around them. almost no sound proofing in walls or the window which is literally - inches from your sleeping head. you hear every inconsiderate person walking by and every car starting or parking only - feet from the window. ac is loud and doesnt work right so you have to leave the window open which makes it even noisier and more unsafe. the toilet flush sounds like an f-- preparing to take off and you can here same noise from every neighboring room. otherwise it was okay.',not_happy
id15945,' i love that my family can visit a beautiful resort at an amazing value that is located nearby. the staff was very professional attentive especially the front desk staff. very clean and very comfortable beds!!',happy
id15946,' location: perfectly located in union square! steps from shopping and restaurants. on the main cable car route. about - blocks from a metro stop. room: got the spg gold upgrade to a larger room with a view of union square. awesome! room was comfortable and good bedding. an old hotel but kept up very well. keeps its character. staff: very helpful even with the several guests at this huge hotel. hotel: historic character is unique and felt great. some hotels sell its age as historic. this hotels really has a great historic feeling character that is kept up well. city: the city has a lot to offer. this one night stayover allowed us to enjoy the local area around union square. so the location was key.',happy
id15947,' i had a -:-- am flight out so i booked this hotel for one night since it was close to the airport and hyatt is are usually pretty good. there were plenty of taxi is at -:-- am so getting to the airport was a breeze. the lobby is certainly grand and lovely check-in was fine and the location provided a variety of opportunities to walk to for dinner visit shops etc. the room itself and hallway leading to it could use a refresh. after getting off the elevator and walking to my room i felt like i was in the -- is and was trying to figure out what was giving me that feeling - was it the ceiling height the carpet the lighting - what was it? maybe it was a little of everything. i had a great view of the ocean from my room and it was fine for a one night stay but as other reviewers have noted - it is ready for an update. room service went above and beyond in accomodating my request. i could have had a complimentary breakfast but since my flight was so early the restaurant wouldnt be open. room service brought me a sandwich of my choice which i put in the fridge overnight and took it with me to enjoy on the flight. that was really service in my book and that is what keeps me coming back to hyatt.',happy
id15948,' my husband and i had a great experience with this chain in mich. and thought we would stay here for a quick getaway to indy. the hotel is very nice. the bathroom was very spacious but i did notice a few minor things werent cleaned like they should have been. like the soap dish and tissue box had some crud on there. it wasnt a deal breaker because it wasnt something i really used. the refrigerator and everything else was great. i will say the thing i hate with most hotels is that their pillows are too soft. you need like three of them to feel comfortable lol. anyway the staff was very nice and they provide continental breakfast. now the one thing i would warn parents about is that the walls are pretty thing. let is just say my hubby and i heard things going bump in the night if you get my drift lol. other than that it was a great stay.',not_happy
id15949,' i was leery from the reviews but i couldnt have been happier. i had a superior king room and it was huge in comparison to most properties ive stayed in midtown. king bed desk sitting area and room to spare. the beds were more comfortable than they should have been because i was not inclined to get up in the morning! the recent renovation was well worth it. the property is modern and clean. my only complaints would be that the elevators by my room were not functional so i had to walk all the way around to the other side of the elevator bank when coming or going and that the maid carts were left in the hallways all the time (although covered at night). just a little tacky. i would definate request to stay here again!',happy
id15950,' wow! what an awesome hotel. my wife and i stayed in an executive suite with our two kids(ages -&-) and this room was very adequate for us all. it had a nice view of the sound. as far as location it was great within walking distance to all the shops and pike is market. the service was excellent! they met all of our needs. they even brought the kids cookies and milk before bedtime and left us chocolates. the pool is incredible! this is by far the nicest (and most expensive) hotel we ever stayed at in seattle and it was well worth it. well be staying there again!',happy
id15951,' this is a beautiful creatively-decorated hotel just off union square in a lovely old building. we found the staff to be very helpful (after a slight mishap the manager followed-up w- me several times). the room was small but very nice & aveda products in the bathroom are a nice touch. the grand cafe next door was wonderful after a long trip relaxing w- a few glasses of wine & appetizers. the dining room section of the grand cafe is gorgeous but it is expensive for breakfast; the food & wait staff are fine if you want a leisurely morning but we wanted to get out & explore! if staying in the city a few days wait to pick up a rental car; there are several rental offices just around the corner & you can save yourself parking fees. our only complaint was street noise but that is to be expected in the city. this was a great value in a fine hotel & we would definitely stay here again.',happy
id15952,' i was disappointed by the absence of a bike in the health club that had only two devices the room was reasonably calm considering the hotel is at bush & powell (where the cable car is).',happy
id15953,' we recently stayed - nights at hotel palomar in washington dc. overall it was a good choice. the hotel was easy to find and dupont circle is a great place to stay. i was especially glad we picked this neighborhood after seeing the other areas of dc closer to the sites which seemed pretty dead after dark. we felt safe walking around after dark and it was convenient to so many restaurants and bars as well as the metro. cvs is very close in the event you forgot anything. we took the metro most places but took a cab to georgetown for shopping. we were told it was about a -- minute walk but we were too tired at the end of the day to walk it and the metro does not go to georgetown. cab ride to georgetown cost about $-- each way. the lobby of the hotel is decorated well. all the staff we came in contact with were very friendly and helpful. we stayed in a room with one queen bed. since many reviewers on here were raving about the spaciousness of the rooms we were pretty surprised when we got to our room. it was very small with hardly any room to walk in between the end of the bed and the tv. the only other seating in the room other than the bed was a small bench that was against the window. so if a spacious room is important to you make sure you book something other than a queen room. however the decor of the room was nice and the bedding was comfortable. the room was also very clean. we had no problems with noise. the air conditioning worked very well and the dimmable lights were a nice touch. one annoyance was the lack of a fan in the bathroom. the room we stayed in had no separate area to put on makeup so without a fan the bathroom mirror was completely steamed up. the hotel advertises turn down service but this was not provided either night. we wanted to take a dip in the pool but when we tried to access it it was closed even though it was still daylight out. that was very disappointing. i was a little worried with the pet friendly policy but the room showed no traces of any prior pets and the few dogs we came in contact with were very well behaved. as far as the valet parking goes when we called for our car on the day we left it arrived in less than - minutes so we had no problems with that. as advertised the hotel matched the discount price i found on hotels.com without a hassle. i liked this hotel and will definitely look into their other hotels when traveling.',happy
id15954,' found this hotel via hotwire. great location. our room on the --st floor was a reasonable size very clean but lacking in storage space for our clothes. no problems with noise and a great view. staff were friendly and helpful.. the lobby and the reception area are a bit austere (where did they get the red plastic? chairs) a small change here would be a great improvement. we enjoyed our stay and at the parc -- and would recommend the hotel',happy
id15955,' there werent problems with cleanliness even during a nascar race weekend but the front desk staff were rude on the phone & in person and during a --night stay the room was cleaned once. it was so busy they must have missed it according to the front desk. do not leave anything in your car and be careful at night. it didnt feel unsafe but there was a murder in the parking lot the last night there (a sunday!). the buffet didnt have as many choices as other embassy suites. there is a steeler club bar & grill across the street so that was a plus! it is close to the airport but for the money stay in southpark if youre there a few days; it is just as close to uptown and the mall & plenty of other shops & restaurants are close too.',not_happy
id15956,' first let me start with the good. the price is great for the excellent location. your within walking distance to tons of attractions shopping resturants. transportation is easy and they give you a good deal with a parking garage a few blocks away. the service was very very friendly. great recomendations for places to eat and shop. the had free wifi and computers you could use if you didnt bring yours. the building itself has great views of the city and the lobbies are attractive. the bad: the beds are totally uncomfortable and the rooms are tiny. the shower was really small and there was no way to control the temprature in the room. i wouldnt say the hotel was dirty but it just is really old so things could use updating or repainting. the worst part really is the mattress. ugh... so uncomfortable. but the location and friendliness of the staff almost makes up for it. it is a tough call... it is not luxery but it is not bad for the price.',not_happy
id15957,' i booked one night at this hotel on hotwire and was very disappointed at not only the facility but the poor level of service. when we drove up no one came to the car to offer assistance with bags parking etc. the - of us staggered through the lobby doors with all our bags while the hotel staff stood and watched. no one tried to even assist with the doors. the lobby is not particularly impressive low ceilings nothing distinctive. there were - chairs yes - in the lobby. the front desk person first tried to sell us a more expensive room when she saw there were - people on our reservation. for $------ more per night we could indeed get a nicer room. i wanted to stay with the $--- i was already paying. she said she was giving us a nice larger corner room with a particial view of the lake. when we opened the door into the room we were shocked at how small it was. there was not even adaquate space to access both sides of the bed. both beds had about - inches of wall clearance. one of us had to crawl in and out from the foot of the bed that night. there was no view of the lake only the side of highrise condos nothing but concrete in sight. there is room for one suitcase in the room that is it. if you use the space available for the one you also forfeit access to the window as it blocks the narrow passage on that side of the room. the closet is approximately -- inches wide by -- inches deep so very little storage there. we were climbing over our - suitcases and several smaller bags the entire time we were there. the bathroom is very small and poorly designed complete with the type of industrial toilet found in a sports stadium. the toilet was dirty with brown grime around the base and lid. the shower was clean except for the black mold in spots along the grout. i contacted the front desk to see if a mistake had been made since this was not the spacious corner room with a lake view that i was told of. they would not acknowledge that a mistake had been made and i was given the same speech on upgrading for a fee of $---$--- if i desired a nicer room. i tried a third time a little later to resolve this issue but by then i was convinced i was talking to a robot. the same speech on handing over more money if i wanted a decent room for my family. the star rating of -.- or - depending on which website you are on is inappropriate for this property. --% of said amenities are not included in the price of your room therefore they are not true amenities and must be purchased at additional cost. the final insult were the condoms that are available for purchase in the basket of snacks on top of the mini fridge. my child discovered these along side the $- snickers bar and the $- mini can of pringles. the intercontinental rivals motel - for level of service inadaquate facilities and overall tackiness. (my apologies to motel - as that may be an unfair comparison.)',not_happy
id15958,' checked in -- wish i had walked in and cancelled. the odor in the room was horrendous. tried opening the window to air however when closing the window the odor accumulated to the point that it would give you a headache. it was a nicely decorated room and spacious with a wonderful showerhead but just cant understand the odor. tried an air freshner but to no avail -- just go somewhere else. i assure you that it is worth more than the odor (possibly a spray they use).',not_happy
id15959,' this hotel is a real jewel! the staff was extremely friendly and very helpful taking extra time to suggest entertainment and transportation options. the room was attractive clean and well-appointed. bed was fine not too soft. we ate one dinner in the library bar to test the food and it was quite acceptable especially for the very reasonable prices. three tips: my android phone wouldnt connect to their free wi-fi and verizon service is poor at this spot. if you need a cab walk - --- blocks to the st. francis hotel and get in the cab station line. very efficient.',happy
id15960,' this hotel is a boutique facility that is tastefully decorated and has very friendly staff. i have stayed here on a number of occasions. i like the location and it is ideally situated close to the train shopping mall and not far from fenway. you will need to use the valet parking unless you want to walk a block or two as the hotel does not have on sight parking. it is clean and comfortable and they certainly know how to make you feel welcome with some free services to their guests as my last visit included a glass of wine a nice welcoming touch. here are the drawbacks. the turn down service with free water free internet are also great services that they provide.the rooms that i stayed in are small ( i am sure their suites are bigger)... ok for one person and tight fit for -. the bathrooms are even smaller. rooms facing the busy road in from of the hotel that are on the lower levels are noisy (traffic noise).',happy
id15961,' if you are coming to memphis this might be a good place to consider. place is cleanfood is good and the staff is wonderful. we left beale st hampton to come out here. it is about -- miles from downtown but its a staight shot down poplar st. it is quieter cleaner and nicer. and half the price of most downtown properties. if you are traveling with kids poplar st has overton park and the memphis zoo on your way downtown.',happy
id15962,' we stayed here for - nights and had a lovely stay. the hotel is unique and the rooms are pretty nice. the location is right union square. the staff were really helpful in recommending us restaurants and giving directions. the only negative of this hotel is the protesters at the close by hotel frank who protest every at -am and can be heard from even the high floors.',happy
id15963,' we stayed here with our tween and teen daughters in a family bunk room which is a brilliant concept in family accommodation. the room looks like a normal hotel room but fabulous and hidden behind a glamorous curtain is a cute little cubby with a bunk bed its own tv a tiny mini-bar with fruit juice and water and quite thrillingly for my girls a ds! they loved having their own space we loved having ours and we were still together! the decor is of a high quality with cool contemporary touches. the rooms are big however our bathroom was small but clean and perfectly formed. red is my favourite colour so it is hard to go wrong there though the hallways were too red even for my taste . . . the annie liebowitz pictures on the walls are a fun touch. the staff were very helpful and made great dining recommendations. there are great dining choices nearby and the hotels in a cool buzzy neighbourhood. we were there to do the standard tourist stuff and found it within easy walking distance of the white house though we generally grabbed a cab to take us to museums as this was cheaper with a family of - than - metro tickets. my husband loves to stay at klimpton hotels when he is in the states and now i know why. nice hospitable touches like the free wine tasting in the early evening when youre arriving back from a tiring really make you feel welcome. thoroughly recommended.',happy
id15964,' my husband and i came to chicago to reacquaint ourselves with this fabulous and vibrant city. we chose the homewood suites because of its location my hilton honors membership and the reviews here on tripadvisor. we were not disappointed! the staff was friendly. jonah john and starr were tremendous and i felt i knew them because of the reviews here. they did everything to make our stay comfortable. they valet parking staff was efficient and friendly and i wish i could recall all their names. we had a wonderful suite with a great view. there was plenty of space. having a full kitchen was a plus and we stocked up twice on healthy foods at trader is joe is just two blocks away. we also enjoyed the complimentary dinner our first night and breakfast every day. the breakfast is very filling and is just what you need for a long day of walking shopping and sightseeing. the elevators were speedy. the hotel was clean. the maid service (the only name i recall is norma which was the name on the cart) was top notch! they even aired out the room for us. everyone was friendly including the other guests. there was a lot of friendly chatter in the elevators. here is what makes this hotel such a gem: it is unpretentious and down-home like chicago itself but still attractive with more than a dash of style. people feel comfortable here. and the people who stay here run the gamut of types: business people couples families. the location is excellent: the area is full of shops and restaurants to suit all tastes and budgets. we shopped at nordstroms water tower place up and down north michigan and loved the apple store there. one more word about the location: it is relatively safe and teems with life from early morning until after midnight. chicago is a very friendly city and everyone who works in a frontline job must have taken a guest relations course. somebody is doing something right here! by the way nothing wrong with the parking fee here. it was actually less than we expected. youre in a city for heaven is sake. we will certainly return to the hilton homewood suites on grand avenue. the sooner the better!',happy
id15965,' we bought a timeshare at this marriott facility in ---- and this was our -rd stay as owners. all we can say is that we are very owners at canyon villas. the grounds were beautiful the staff was courteous and friendly the accomodations were awesome and the canyonlands pool (as usual) was outstanding. for couples with small children the new lizard lagoon water park seems to be a big hit (west end of the property). the only negative this trip was the weather. the phoenix area was feeling the effects of hurricane john off of the pacific coast. as someone reminded us at the pool it is monsoon season in late august & early september . oh well better luck next visit! we stayed in our - bedroom villa (---- & ----) with our - adult children their spouses and one grandchild and we all had more than enough room. our villa was very clean the bedrooms were very quiet and we all slept soundly. with the attractions at the jw marriott desert ridge hotel and the desert ridge shopping center (just south of the resort) you are located near about -- eateries (various types) many shopping opportunities and a movie theater complex. we attended a sales presention during our stay and we were given an update on the property. sales are way ahead of schedule. we did our part of helping the cause by buying another gold week package (just beat the latest price increase too). we have absolutely no regrets about purchasing timeshares with marriott. it was a great trip and we are looking forward to coming back next year. happy & safe travels to all!',happy
id15966,' outstanding quality of room very courteous service and an overall great stay!',happy
id15967,' stayed here for - days in december we arrived to find the hotel in darkness a major storm the previous night had taken the power out over a wide area the manager apologised profusely and offered to move us to their sister hotel -- we stayed and were very glad we did. everything was perfect a great individual hotel a good continental breakfast very friendly and helpful staff and a great location. the wine and cheese hour was a great idea it allows the fellow guests to get to know one another not a bit like the larger impersonal hotels you get in l a. thoroughly recommended. just a couple of points tea bags in the rooms would be great-- not everybody likes coffee especially us brits! the rooms at the front are not the modern type of double glazed units consequently as you are on the main beverly blvd. traffic noise can be intrusive if you are a light sleeper.',happy
id15968,' this hotel had immaculate and friendly staff its right in the middle of soho. the price was incredibly reasonable. i stayed in - hotels in nyc and this was by far the best. the staff helped with directions bars to try breakfast places to frequent and were genuinely just friendly. the rooms were bright clean and i just loved the lights! recommend top anyone travelling to nyc and try the t shop down the road. fab!',happy
id15969,' very good hotel - very clean and staff were friendly and helpful. i loved the location it was easy to get around la and the staff helped with all travelling queries we had. overall very good and i woudl definately stay here again.',happy
id15970,' the hotel is your basic fairfield inn but that is the joy of this brand. you know what youre getting and it doesnt disappoint. great service and attentive staff. would definitely stay again.',happy
id15971,' i arrived late and the reception desk seemed dinky so i thought the hotel would be a disappointment. little did i know that all of the meeting rooms at the conference had gorgeous stained glass windows and most rooms had old pipe organs. mason inspired the marble and wood stained glass and deco features beckoned me to take about --- photos (dont have them now). make sure you see the ladies lounge on the ground floor and the deco frescos in the ladies rooms on other floors.',happy
id15972,' breanne worked with me to make a reservation for the second week in december-most affordable hotel in the area. staff location room amenities were outstanding! my wife even said she would come back for another stay-this was her first trip to nyc and she is very discriminating. easy access to two subway lines with a - block walk...deli across the street serves great coffee and bfast takeout...safe area at night. noticed a lot of europeans frequent the hotel. well be back.',happy
id15973,' this lodging was obtained through priceline.com. while the room was clean it was cramped for - adult women. we had to share a double bed request extra linens and no luggage cart or elevator was available. there was some sort of event and was told to make sure we had a lodging indicator in the car windshield because the also cramped parking lot was going to be full. it is too far for downtown sightseeing especially with heavily announced i-- changes due to putting in light rail from downtown to airport. this may have been better for a single person having business at uw or someone accompanying some one to the uw hospitals which are close. there was a nice mall across the street with shops starbucks and grocery. no microwave or minifridge in room.',not_happy
id15974,' you are paying for the excellent location here in midtown within walking distance to everything touristy. upon arrival we were pleasantly surprised. the hotel rooms are fine the bathrooms are renovated the room was clean with good beds. overall budget minded travelers will be very pleased!!',happy
id15975,' i was at this hotel from oct-----st and i would never stay here again!!! first off no bellman helped me with my bags when i came through the door and was struggling to drag - bags and a purse up the stairway you have to go up to enter the lobby area. i thought that was a true sign of poor service and not a pleasant way to begin an already hectic weekend. to be honest...this hotel is not what it seems to be!!! the lobby pictures that you see in the photos are definitely misleading and as i mentioned before the service is somewhat lacking!!! i booked my room through priceline paying $--- per night i thought i was getting a really good deal on a deluxe hotel but boy was i wrong!! when making my reservation i requested a smoking room with a king size bed and was told that my request had been confirmed. when i checked into the hotel i was told that i was in a non smoking - double beds room. when i told the desk person about my request etc she very rudely walked away without a word and had me standing there for like -- min while she went into another room. when she came back she said she had a room for me and gave me my keys. when i got up to my room which was on the --th floor i was very disappointed. i was greeted by a huge stain on the carpet in the entrance and walked in further only to discover a truly mediocre room that had obviously been poorly maintained!!! there were stains all over the carpet and holes in the wall down by the base moldings that could be easily repaired if attention were paid to them. the bathroom was small but had good lighting and the shower had great water pressure the only good thing about the room!! the supposedly king sized bed seemed small and was very short i am only -- and my feet were touching the bottom of the bed. not only that but it was like sleeping on bricks not very comfortable at all. the t.v was in this cabinent that was placed on an odd angle in a corner of the room which made it almost impossible to watch t.v. aside from the room being awful i found that the staff were not only rude but had no idea about anything. i asked the concierge about how much a shuttle would be to the airport and was told he didnt know of any shuttles but offered to call a car service which would have cost me $---. also the hotel is in the middle of a business district so there are almost no places to deliver food to the hotel but there is a mcdonalds wendys and sbarro - blocks away if you feel like walking and the hotel is only - blocks from grand central station which does make it very easy to get on the subway so you can go grab a bite to eat in the village or somewhere else!! overall i do not recommend this hotel for anyone who is looking for good service convenience and amenities. if you want expensive and not worth the $$ go stay at the roosevelt!!! next time ill try my luck somewhere else!!!',not_happy
id15976,' this hotel is brand new still has that new smell when you walk in. the hotel is very clean rooms are very nice and quiet and super easy access to i--. breakfast is what you would expect we stayed here for - nights and by morning #- we were ready for something different. there is a mcdonalds and nice gas station across the street but the rest of the area looks a little sketchy if you get too far away from the interstate; but if you go to the next exit to the east on i-- there are several good restaurants in a very new looking area with lots of hotels(that were all airport hotels and charged airport prices) we stayed here for under $---night which was a steal for being only -- mins from downtown denver and more importantly ----- mins from waterworld! only minor problem we had was that the low flush toilet in our room hardly ever wanted to flush; we notified the front desk on several occasions about the problem and it was always fixed immediately...not much they could to fix the problem for good unless they install new toilets! we would definitely stay here again.',happy
id15977,' i was there in early february. i must say that it was outstanding. the employees couldnt do enough for you!!! never before have i experienced a hotel where each team member went out of their way to make sure that all my requests were met and needs accommodated. ive never felt so welcome!! this one man yaneev remembered my name from a minor request i had asked of him and every time i saw him after that (probably about - more times) he greeted me as if wed known each other for years! i forgot his name the first time and i felt bad!! hahahaha.',happy
id15978,' i recently stayed at this westin enjoyed my stay. the only real negative and not a big one at that is that it is starting to show its age. doors are very heavy and make quite a bit of noise when one lets it slam shut. the big plus is the staff. i got to know the bartenders very well and they went out of their way to make me feel comfortable. a big shout out to jamie elizabeth and nikki.',happy
id15979,' my husband and i stayed at the parc -- for our --nd years of marriage and we could not have stayed at a better place in the world. thank you daniel for honoring my request it was more than i expected. my room was on the --th floor and we had beautiful views of the city. i thought the staff was mistaking me as a celebrity because they were treating me so special until i saw how they were treating the rest of the guest (the same) the staff are so nice and helpful. i am a first timer in san franscio and all the questions i needed answered were answered right at the hotel. i know some people mentioned the homeless outside of the hotel if that is a discourgement for anyone reading this they may not want to go to san franscio because they are every where. they are no problem. this was a great hotel and the staff are excellent i met a guy at burger king and he was smiling and speaking to me and when i returned to the hotel he was a hotel staff. the staff of parc -- are nice even when they are not at work. thanks drew and to the others that i did not get their names you guys keep up the good work. oh yeah the only thing i did not like about my stay was leaving hey i got to go now because i need to book my next stay at parc --.',happy
id15980,' what can i say? the room was nice - very much up to marriott quality. having a kitchen full of plates and utensils was also good for dinner in the room. the drawback? despite asking for a room which wasnt affected by the noise from interstate -- we couldnt help but lie awake at -am becasue of it. the attendant at the front desk said we were at the back of the hotel. he should of said the side of the hotel near the rear where the noise from i--- bounces off the embankment and can still be heard. to finish my ranting i would swear the windows were cracked open someplace i couldnt find. the noise was that prevalent.',not_happy
id15981,' spacious nicely decorated rooms with lovely views. on a somewhat odd stretch of -th ave in sort of a tweener neighborhood - not really chelsea sorta herald square surrounded by lots of odd wholesale shops - wigs sunglasses barrettes cheap jewelry - and close to the ace hotel with its excellent branch of stumptown coffee. while still a bit pricey given the size views and quality of the rooms this is really an excellent value.',happy
id15982,' i recommended le meridien dallas north to some of my out of town friends - my best friend lives next door @ villa piana - so the location was great & they could walk to the galleria. first they force you to valet even if youre not staying long. they need to have a row that people can park elsewhere if they want to. second the power kept going out & although they did apologize they couldve offered free drink coupons for those of us hanging out at bar area. you could get your valet ticket validated by bartender but the evening valet acted rude about it - trust me wish i had the tip money back. i sent an email to the le meridien with no response back on these issues. i also didnt realize that they allow pets i dont think i will ever stay there knowing that.',not_happy
id15983,' we stayed at this hotel to park sleep and fly. -- days parking are included so it is a good value for a trip of about a week. extra days cost $-- though. this is a big hotel. lots of airline crew were there when we checked out. everything was very clean and very nice--probably the nicest room i have ever stayed in. the suites rooms are modern nicely decorated and stylish. the bathroom includes a huge shower enclosed in glass. no bathtub. the room is nicely equipped with - lcd tv is a fridge safe hair dryer etc. there was even a copy of newsweek in the room and a glass bottle of water. there is no kitchen however. a few quibbles--i prefer disposable cups to glass. the hotel avoids normal names for things so it is hair wash instead of ishampoo and something cute instead of do not disturb. the clock radio is the most complicated i have ever seen. a card placed on it helpfully suggests arranging for a wake-up call instead. no breakfast is included and anything you buy will be expensive. as a high end hotel they have a trademark scent blasting in the lobby. anyone with issues to fragrances would be doomed. i actually found the lobby design a bit lacking and sterile even though there are lots of comfortable chairs. airport shuttles are frequent large and nice. it takes about -- minutes to get to and from the airport.',happy
id15984,' i just got back from a trip with me sister to la mansion. it couldnt have been better and the hotel is location cant be beat. we had spa services at the watermark la mansion is sister hotel (and the were fabulous!) but for reflecting the architecture and feel of san antonio we were very glad we chose la mansion.',happy
id15985,' we went during the busy season for san francisco (october) and this was our backup hotel if we couldnt get a decent priceline or hotwire quote. unfortunately we couldnt get a hotel closer to downtown for less than double the rate at the greenwich. note that some sites list this as a --star hotel. i definitely would put it squarely in the --star category. it is comparable to a motel -. that said the room itself was clean and had the basic amenities. it is on a very quiet street but was within a short walk of several restaurants bars and bus lines. the location is great if youre comfortable with buses (and you should be!) but if youre not then the lombard district is a long hike or moderate cab ride from most of the attractions. we did hike to fisherman is wharf which was lovely but took the bus back. dont expect too much--the service was curt but prompt. the beds were super springy. the towels were small and worn to near sandpaper consistency. but hey--youre in san francisco and youre not staying at a youth hostel!',not_happy
id15986,' wish our flights could have been as relaxing and wonderful as humphrey is. hubby and i celebrated our --th here in march of -- this is obviously not a real busy time of year. front desk was very kind and helpful. this was not concert season time so i cannnot speak of noise levels. we stayed in an outside room that had the hotel parking lot and sandiego skyline. i was concerned because some people commented on the parking lot view to that i must say this hotel goes to extreme measures to make you feel you are in a tropical place...even the parking lot is landscaped with lush palms and other beautiful plants. the interior rooms overlooking the pool area are very nice and the marina is breathtaking! our bedroom-livingroom area was extremely clean and the bathroom was spotless. convenience items were provided also. every morning we woke and made coffee-tea from the island bar area in our room. i would love to stay here again.',happy
id15987,' we spent three nights at this hotel and enjoyed the experience. someone here has hired the best staff trained them well. we noticed smiles throughout the building as well as the shuttle bus driver. they seem to be working at this hotel with confidence in what they offer and warmth to the guests. it is a fine facility spacious and clean. kudos for the excellent chicken egg rolls at the wed. manager is welcome! the breakfasts were delicious as well as ample. we used the laundry room just off the elevator on second floor. wash was $- dry was $-.-- soap was $-.-- at the desk. san antonio is tourist friendly signage is very good.',happy
id15988,' we visited ny city the day before our flight and booked the intercontinental barclay hotel because i am a loyal ihg customer. we arrived by taxi from penn station twelve dollars depending on traffic we were greeted by anthony who very friendly he helped use with our luggage. check in was polished and efficient we were upgraded to king room ----. it is a very nice room well appointed flat screen tv decent desk with a pull out table a power strip there are plenty of outlets for electronic devices that need to be charged. the room and small bathroom were clean and the king bed was comfortable. we were next to the elevator and when we shut off the tv and starting to fall asleep we did hear some strange noises like sneakers on a gym floor. after having it come and go i think it was the elevator as it stopped later at night. when we return we will request a room away from the elevator. we were able to book this room for under $---.-- which is a fair price for a property of this caliber..',happy
id15989,' my husband daughter and i stayed here for the weekend in order to help my daughter get settled in nyc for her new job. the hotel is a great location for many of the walking sights in the city...central park times square theatre districtetc.. it was also near the subway which is important. the street was a bit dark late at night but i was not concerned about safetyas there was a group of us walking. the workers were very kind and helpful making you feel welcome and being knowledgeable about the city and surroundings. it has parking just across the street for $--.-- a day ( a necessity for usas we drove in from ohio bringing items for our daughter is move). we did not use the car for the entire stay of - days. the room was not exceptionally spacious but you are in nyc and it was what we had expected. our room had a good view of the empire state bldg. and it was very clean. the beds were very comfortable! the breakfast (included in our rate) was very good as you could order a number of hot dishes from the kitchen as well as eat from the buffet. this hotel was a good value in nyc where prices can be out-of-this-world!!! worth the money. wed stay here again!',happy
id15990,' i stayed here with my - children for two nights and it was clean in a great [perfect] location and the staff couldnt have been more friendly. the parking out front is a plus and all you hear at night are the waves crashing just steps away. ill be back in - weeks and i know where ill be staying!',happy
id15991,' spacious family-friendly hotel rooms at an affordable rate are hard to find in new york. the affinia -- has these and more and ticked all our boxes as a family with three small children. our attractive junior suite had plenty of space two double beds and a useful kitchen with full gas-fired oven (not just microwave). thoughtful touches (excellent reading lights on the bedheads; quality bed linens and philosophy bath products) made it not just affordable but bordering on the stylish too. the second floor club lounge has a surprisingly well-curated library and plenty of comfy armchairs. children are made to feel welcome. two niggles: the kitchenette lacked useful utensils and bread knives. and the hotel could not locate a dry-cleaner for us (essential for a wash & fold service which all families need). biggest grumble: the daily charge for internet access! surely hotels should stop charging for this basic necessity?',happy
id15992,' great little hotel. well placed. good value. lively bar - restaurant at street level from lobby - but noise didnt affect the room.',happy
id15993,' this is my new favorite place to stay while in d.c. i ended up staying here for - nights with my now finance we got engaged over the weekend! couldnt be more pleased with our visit. the staff was incredible the room was very comfortable - and all for a great price! highly highly recommended.',happy
id15994,' early check-in permitted laid-back yet responsive staff. room was a little worn as it is not a modern property sink did not fit in bathroom so was located amongst bedroom by door. comfortable bed & good plasma tv & stations available. good service cleanliness. decent location up from union square. i would stay there again.',not_happy
id15995,' when we arrived at the san antonio airport my husband picked up one of those hotel coupon books. we planned on spending the weekend in new braunfels. the last night of our stay we decided to head back towards san antonio so that we wouldnt have to rush around to go to the airport. we drove by this hotel (which was in the coupon book) and were very much pleased so we decided to stay here. when we got inside we were pleasantly surprised since it wasnt exactly like your everyday hotel room. nice little sitting area with a couch and table (separate from the beds). our room was right in front of the playground which was great for our - year old son. we were able to sit on the little porch which i just loved to read a book and watch my son play. i regret we didnt stay here our entire time. i definetely would have drove the extra way back and forth to new braunfels had i known about this hotel. i definetely recommend this hotel.',happy
id15996,' if there is one thing that can be said of the london nyc it is that it has really large rooms! we were in the london suite (the lowest price room) and we had a two room suite. a bedroom that was about the size of your normal full hotel room in nyc (and most other cities as well) plus a living room with french doors to separate the rooms so you could get a little privacy during a stay. a huge advantage for me! the suite was very clean and well stocked. free wifi...all for the cost of a normal room in nyc. no real view to speak of (at least from my room) it has a good location where you can walk pretty much to all the tourist spots (msg rock center times square central park). but one word of warning - review your bill before you check out! mine had a $-- charge on it from the london bar (which i had never set foot in) and the man checking out immediately after me had a $---+ charge for the mini bar and all he took was one bottle of water. im sure they were honest mistakes...but i suspect that things are a little sloppy in the billing area. both mistakes were corrected....but dont take it for granted that your bill will be correct - check it!',happy
id15997,' hubby & i went to noon nationals game since we live south (i--- traffic horrible!) we decided to get a room and enjoy dc. we were able to leave baggage at front desk. caribou coffee & ---- at end of street. they do not answer the phone after --pm to -am. negatives: in district heights! (bad neighborhood). next door to a nightclub! no bar in shower (slipped have nasty bruise). could barely open door half way because of clothes bar (about - foot wide). we asked for smoking room (specific on rez & showed rez) was told none available. (had to go out on front street with unsavory people walking sidewalks!). ice machine -nd floor. we were placed in ---. -st door on left after front doors. so we heard every person tripping on the top step opening the door and all the wonderful traffic. -- block walk to metro! rez said close to metro! sheets didnt fit on bed they kept creeping up when you turned. a-c never cooled the room. tried ceiling fan to help cool down but it rocked so much the chain kept clanging on glass bulb. pillows were horrible. had a wonderful time at bb game but almost no sleep due to noise at hotel. avoid. we paid $---. i know that is not a lot but a decent sleep would have been nice!',not_happy
id15998,' me and my girlfriend stayed here for - --- years ago. the location of the hotel was quite good with a close walk to central park and times square. the quality of the hotel however was not so high the room we got has a view of a brick wall and the bathroom was very small. do not pay for the internet on the hotel but instead walk --min to the applestore at fifth avenue. this hotel did it is work during the week that we was there but that that. we will not stay at this hotel again for the money spent here i think you can get better value.',not_happy
id15999,' the hotel is quite close to the airport and approximately ----- minutes drive to downtown philly. we drove to philly for a summit and stayed here for - night. it was - young girls and - adults (including myself). the hotel wasnt bad from the outside; decent decor in the lobby spacious parking lot and sits across the road from the aloft hotel (you might want to stay there instead). guest services was friendly and explained to us about making sure to validate your parking pass or you will be charged every time you leave the premises and returned ($- didnt quite make sense but we just mmade sure to validate every time). we were placed on the -rd floor and it was a standard room. however it was very basic! there were no drawers; instead they place baskets inside cubby holes to serve as drawer storage. in addition the front door felt like it was coming off the hinges every time we entered and exited the room (definite security issue!). the tub was rusty and i found an old hat under one of the double beds. checkout was fairly smooth but when requesting for a late checkout the agent told us she had nothing without even looking into the system to see if we could be accomodated. i guess staying one night is not enough for reps to go an extra mile for you.',not_happy
id16000,' the excelsior is fabulously located across from the natural history museum a few feet from central park and a subway stop. although it lives on the tony upper west side the rates during low seasons are surprisingly reasonable for new york. the lobby is elegant and bustling. the doorman was always pleasant and helpful. my room was very average (smallish) but i would definitely return here for the value and location.',not_happy
id16001,' stayed at the four seasons philadelphia for one night. im local but stayed in town the night of a show so we did not need to drive home. ive stayed in multiple four seasons and i was not impressed by this one. it is still a nice hotel but i have high expectations for the four seasons based on my real near perfect experiences at other four seasons hotels. this one simply did not measure up to the others that i have been to. it was more like an experience of a wyndham. first with the positive: valet was at the door when my husband and i both pulled up (we had - cars as we each went to the hotel from work). no waiting it was really easy. no line at the desk for check-in and once checked-in the front desk told us that they proactively upgraded us to a fountain suite (because they were pretty empty that night). the suite had a separate bedroom and a nice view of the fountain on logan square. that was nice as we had booked a smaller-regular room without a fountain view. room service food was very good. now with the little things that i felt were not as impressive as other four seasons that i have visited: -) hotel needs updating or at least attention to the details. there were stains on the rug in our room there were dead bugs in the light fixture finger prints on the elevator wall-button area and in the morning a --- full wine glass on the table in the hall. now these are all normal things that you see in hotels but not normal based on my experience at other four seasons. in fact in the four seasons in maui i swear someone must have wiped off the elevator buttons with each trip as there were not fingerprints to be found no dead leaves from plants anywhere not a spec scuff mark etc anywhere visible in the hotel. -) service: font door: we went in and out of the hotel - times that day and while there were sometimes valet or doormen around and available not one opened the hotel door for us or even looked like they were an assigned door man. ok for lower standard hotels but not to my expectations for the four seasons. tried to go to the bar-restaurant at the hotel after the show but it was full of convention-meeting people all dressed up for business and my husband and i were dressed casual from the show so we felt awkward standing at the front of the bar (did not know if it was a private party) no one came to the front to welcome us in so we left. then we went to the little area to get toiletries and some bottled water and again no one was at the window to help us even though the window went through to the front desk were someone was standing but not paying attention to us. so my husband needed to walk around to that person at the front desk window to get help. we ended-up walking away... -) value for the money: valet charge was too high - $-- to park for one night we had - cars...in room dining we too expensive i ordered a small salad - diet sodas and soup - $-- charge plus tip!',not_happy
id16002,' i stayed here with my dog and i was impressed by how great they treated my pet. they treated her as another guess and not just an animal. during registration they even gave me a pet kit that included some treats and baggies. eveybody was very friendly and the hotel very comfortable too. this hotel is very conveniently located just downtown indianapolis withing walking distance of markets restaurants and a huge mall.',happy
id16003,' this is one of my favorite downtown chicago hotels in its price range (~ $----night on the weekend). pros: * the rooms really are suites (with a door you can close to separate the bedroom from the living area). * the living area has an hdtv with hookups for laptops if youre hosting a small business meeting in your room. * there is a nice kitchenette complete with stove fridge & sink (great if traveling with kids) * the free breakfast buffet was excellent. * all of the staff members we encountered were very friendly and helpful. cons: * the only negative thing i can say isnt really even a big deal at all but ill note it anyway... even though the room comes with an hdtv there is no hdtv content. for example instead of espn hd you get standard-def espn stretched to fit the bigger screen.',happy
id16004,' what a great hotel and great prices. i to nyc for mothers day and the location is great. the front desk was friendly and welcoming. i felt very safe in that hotel. the food needs help. i guess it is a leased restaurant and really a not so good experience but all in all great hotel -keep it up! oh yes and wow the rooms are so quite didnt even know i was in nyc!- and beds are great',happy
id16005,' #name?',not_happy
id16006,' i stayed in this hotel in march while holding a training session at boston medical center. the location was certainly convenient for me (the hospital is across the street) and the free airport shuttle was invaluable as i was able to skip the rental car. while it is convenient to the medical center it is quite removed from the action of downtown boston and i was advised by managers at the hospital that i probably shouldnt walk around at night as the neighborhood across the street starts to get a bit questionable. the ground round restaurant hadnt yet opened when i stayed but that will definitely help. the dining choices in the area included quiznos dunkin donuts mcdonalds or burger king. as for the hotel it takes the modern angle of the (comfortingly) predictable hampton inn style with funky furniture and decor in purples and dark greens. my room was large comfortable and clean. the breakfast had a good selection of both hot and cold items and was well stocked. the front desk staff were friendly and particularly helpful in recommending lots of different places for my trainees and i to eat. it is a solid hotel choice and a great value if you dont mind the taxi ride to the heart of the city.',happy
id16007,' we stayed at drury after leaving another hotel. it was wonderful. staff was understanding. very comfortable. beautiful large suite. this just saved our visit to houston.',happy
id16008,' nothing irks me more than reviews complaining that their champagne tastes were not met by their beer budgets. please get your expectations in line with reality. i gave the econo lodge five stars because it perfectly met - even exceeded - my expectations. after reading some reviews here i pictured myself barricaded inside a filthy room protecting my wife from any number of menacing characters outside while mold grew over our bodies from the leaking fixtures. nothing could have been further from the truth. i have stayed at the peabody and other downtown hotels many times but all i wanted was a cheap clean safe room in close proximity to beale street with covered parking so that we could spend a brief night before catching an early morning train. i received that and more for a third of the price of other downtown memphis properties. from the exterior it is nothing architecturally stimulating. after all it is a hotel atop a parking garage for goodness sake - a unique property actually. the lobby was small but clean. the desk staff was very friendly and as efficient as possible after dealing with the six clowns checking in ahead of me with bad attitudes and worse body odor. i discussed barbeque comparisons to the rendezvous with the clerk and he suggested the blues city cafe on beale at second which turned out to be a great recommendation. after the prompt check-in we drove up the ramp and found a great parking spot on the second floor right near the elevators. we had absolutely no problems with or fear of the elevators which carried us up to the ninth floor with no glitches whatsoever. we walked to our room passing the very nice pool and courtyard area. had it been -- degrees warmer i would have been chin deep in its crystal blue waters with a bottle of suds enjoying myself to the maximum. we inserted our card into the electronic lock and were greeted by an expansive room with decent furnishings great climate control in spotless condition. the bathroom though smallish was impeccably clean with the tub-shower combo and toilet enclosed behind a door with the sink and vanity outside in the room - a typical motel configuration of no concern to us. there was a desk lamp with electrical outlets chair entertainment center with a large crt television with working remote another seating area with table and a very comfortable king bed. and guess what? the sheets and comforter were clean and smelled like a spring day in an irish garden. we took one of the twin elevators back down to street level and walked the three short blocks to beale street. the area in between is much cleaner and safer than i remembered it years ago. obviously the city had taken note of it is previous condition and took action to make it safe. judging by the activity in the area other pedestrians felt the same way. we encountered a few panhandlers but they were quite ingenious and pleasant in their approaches. one gave us a very thorough interesting history of a renovated building and another sang a song for us. i was to provide them $- each for both the information entertainment and attitude - much cheaper than a tour guide or floor show. the return to the hotel was uneventful and enjoyable after the large wonderful meal on beale and drinks at bb kings. we watched a movie back at the room before retiring early. the television though dated worked perfectly had more than adequate channel selection and the remote worked without a hiccup. we awoke at - am the next morning refreshed had immediate and very adequate hot water in the shower and easily hauled our luggage down the elevator and back to our vehicle for our trip to the amtrak station to catch our early train to new orleans. mission accomplished with complete and utter satisfaction. the price we paid for this experience was extremely reasonable compared to the overpriced alternatives in the area and the value was exceptional - well beyond my expectations. my only hesitation is in sharing this review fearing that the econo lodge will become so popular with others for a trip with similar needs that prices will increase and availability decrease. for those complainers and doubters please continue to rant and drive people away. for myself and others who appreciate purposeful value please keep it a secret so this little gem will remain accessible for our needs. i may even spend more than one night next trip...',happy
id16009,' as a marriott rewards member who likes the water i chose to stay at this hotel based on marriott rewards rep via phone. be prepared that unless you go during the summer - there is nothing to do near this hotel location. therefore my stay was primarily in the hotel which offered a nice bar and nice ambience i also ventured into town via cab to see a show. i was disappointed that my ocean view room was was blocked and not necessarily direct view of the water. the highlight of my stay was scheduling a body massage. as the hotel does not have an onsite spa you can schedule to have personaliized spa treatments in your hotel from a local spa. this was an amazing experience. the masseuse was ontime and the body massage i had was outstanding. my checkout was extremely disappointing. i would reconsider staying here but only in the summer when it is nice to walk around.',not_happy
id16010,' the hotel was very clean friendly staff great breakfast pleasant environment. the only problem i can see is there is only - wash machine and dryer for -- rooms.',not_happy
id16011,' i usually am very with embassy suites and this one is no exception. it is not quite as nice as some of the more recently built or remodeled ess so i am only giving it - stars. it has been remodeled recently but it still shows some signs of its age here and there. plus there was a huge ugly piece of electrical conduit in one corner of the room that had been recently installed. the a-c emitted an annoying high-pitched whine from time to time. other than these complaints it was clean comfortable and very well decorated with modern amenities including granite counter tops and modern fixtures. as always the free breakfast was excellent. even though the hotel was crowded the weekend we stayed there the breakfast service was still very efficient and smooth. it has a nice indoor pool and hot tub but it was pretty crowded the weekend we stayed there.',happy
id16012,' we had a tower room overlooking the pools and the bay. unfortunately the weather wasnt so good otherwise we could have enjoyed the little patio some more! the room was specious clean the decor nothing fancy it was okay. the beds were comfy though. the bathroom was also clean and it had everything we needed. we got a special price from our travel agent therefore we thought the value for money was ok. although the hotel underwent some renovation it doesnt really appear renovated... hard to describe. you need a car to get around though and if you have a car selfparking is $-- a night! if youre lucky youll find a parking space the time you need one if not you either wait or park the car somewhere else...',not_happy
id16013,' the staff are very nice and helpful. there were cookies at night and starbucks coffee in the morning. you can walk to times sq. the room was clean-- the cleaning staff were all very friendly. we asked for extra pillows and towels- no problem. my one friend had cash in the safe and forgot to close it. she remembered when we were out for awhile. she called the manager who took care of it -- no problem. would stay again. i thought the rates were fine for nyc. the rooms were a little small. if you have more than - in the room it can get a little tight with suitcases and bags. the pillows were very fluffy- and the bed was a queen -- i am used to a king size at home so took a little time to adjust. it may not be my home but i felt very comfortable and safe there.',happy
id16014,' i found the staff friendly and personable. the hotel has a crabby hour hosted by a very polite and friendly hostess(unfortunately her name escapes me) where different crab concoctions are prepared for you to sample accompanied by microbrewery beer and regional wines. accomodations outstanding and great food. this hotel is a jem tucked along the inner harbor. i enjoyed this venue far greater than the larger chain hotels in the area. the food is great on the premises. you are within easy walking distance of little italy with its restaurants. the rooms are well appointed and i slept well. the only criticism is that the television picture was a bit distorted. i will visit here again.',happy
id16015,' just stayed there for perhaps the tenth or more time always a couple of days. that should say enough. we really like that place and feel at home there. sure there is no restaurant no exercise room no pool and no bar but hey who cares?! there is zabars at the corner plenty of fine eateries nearby and if you want to exercise go the couple of blocks to central patk and walk and enjoy that gem. - if youre lucky you get a room on the upper floors and can enjoy the breath taking view of the hudson with all the barges and an occasional sail boat. downtown is steps away since the subway station is so close that you really need no cab. the vicinity of the hotel is so safe that we never hesitate to come home late. the folks at the front desk are friendly and knowledgeable helping out if necessary. the price is right and is a bonus in itself. sure no luxury but clean and a hot shower feels wonderful after a day of taking in that spectacular town new york. one bite into the big apple and youre hooked. well be back at this fine hotel.',happy
id16016,' stayed - nights in late february as a girls outing to the theatre museums and martha stewart show. hotel is in a great location but far enough off times square to limit the crowds and noise. our room was next to top floor and had a great view of times square. very clean room very comfortable beds. we had vouchers for breakfast at restaurant next door and it was very good. staff was friendly and accomodating. free use of computer in business center was a plus. would definitely come here again!',happy
id16017,' this hotel is a mixture of pluses and minuses. on the plus side the rooms are attractive and clean and the prices are reasonable at least by mid-town manhattan standards. another plus is the location: near both times square and the theater district and also within easy walking distance of the “real” new york west of -th avenue. the hotel is within walking distance of penn station. on the minus side the room air conditioner was very noisy and woke me up many times during the night. this alone will keep me from coming back to this hotel. in addition the rooms are very small but about the same size as many other similarly-priced manhattan hotels and hotels we have visited in various european cities. the lobby is small and noisy. some design changes could reduce the din. the “free” buffet breakfast was overcrowded one of the two mornings we were there and seemed to have more people than were legally allowed according to the posted occupancy sign. the hotel is also located on a very unattractive part of west --th street facing the fortress-like side wall of the port authority bus terminal. however it is right next to three other hotels.',happy
id16018,' the hotel is located outside seattle downtown in an area with several other low budget hotel. next to the hotel there is a -- hours dinner and people in the parking lot at midnight that some may not feel comfortable. i reserved two double beds. the room is small but adequately furnished. luckily the room was facing a quieter street (-th ave) it was not as noisy as the ones facing denny way. the internet was free parking cost additionally $- which i was not told when i checked in. the hotel provides coninental breakfast which is ok. at the time we stayed the hotel was full the breakfast room only had few tables there was overflowing of people. both check in and check out took a lot of time. there was only one receptionist at the counter. when i checked out the young lady was busy taking phone calls for new reservations and kept me waiting for about -- minutes. when finally she hanged up the phone and printed out our room bill there was a long distance call made at -am in the morning which we never made. i explained to her that we were all sleeping at that time this call could not be made by us. also we all have cell phones we dont make call on hotel phones. she would not listen to me. finally she asked her manager this took another - to -- minutes. to the manager is credit he took off the phone charge from our bill. overall for the price we paid the room was ok but small compared to other hotels we stayed in seattle. the service is the worst i have seen among similar hotels.',not_happy
id16019,' jumeirah essex house has a fab location overlooking central park. it’s about - minutes away from -th avenue and from there it’s easy to get to everything else. we asked the hotel to arrange a pick–up and when we finally come through immigration at jfk at about -am we were pleased to have a friendly face waiting for us rather than finding a taxi. the staff on the front desk were friendly. check-in was fuss-free and we were into our room in about - minutes from arriving. we had a lovely room on the -- floor over looking central park. the room was average size but clean and comfortable. only disappointment was the lack of an oversized bath – unusual for jumeirah. the bathroom on the whole was a little dated and not of the usual luxury standards that we have come to expect of jumeirah. nonetheless the bathroom was clean and provided toiletries lots of fluffy towels and bathrobes. the bed was very big and comfortable. the air-conditioning was a little dry but every day ice was put in our room which we didn’t use so just left the ice bucket open which helped put some moisture back into the air. the hotel is on a busy road and you can hear the hum of the traffic. however the disruption is minimal and more importantly the road was dead late at night so sleep was not disturbed. breakfast was good but maybe expensive if you had to pay for it. luckily we had access to a free continental buffet breakfast as we are a loyalty card holder. that said the quality of the food was good and ample – finding a decent buffet breakfast in a hotel is rare these days! the quality of the breakfast would lead me to believe that the room service would also be good. however room service menu was limited and with so many places to eat in close proximity we didn’t use this service. staff in general were pleasant and willing to help. much praise should go to a very helpful lady on the guest relations desk (whose name we didn’t catch) who organised for my husband and i to use a room to shower and change in prior to catching our late flight even though we had already checked out - we only asked to use the spa changing facilities! overall this is a fantastic hotel. despite some of the bad reviews on tripadvisor we booked because it is a jumeirah hotel. we were not disappointed and would highly recommend it. however it is not a jumeirah hotel in the dubai sense. it’s very much more face-less has little charm (despite being beautifully decorated in the most part) and misses all the little touches that we have come to expect of jumeirah. but you can’t argue with location a comfy bed cleanliness and a decent breakfast!',happy
id16020,' nice big room but connecting room - neighbours were clearly audible. no views from our room and almost no sunshine - so the room was really dark all day. also the minibar was a mess with outdated drinks and snacks - two complaints did not really help. this is gross! despite this the hotel is nicely located. the rooftop view is awesome! maybe i will give the hotel some day another try.',not_happy
id16021,' i stayed at this hotel in september this being my last stop before heading back to the uk. a friend and i managed to get a good deal - nights but paying for - nights only. we felt the hotel was tastefully decorated and furnished and our room exquisite. we had an honour bar which we did not use. we did not really take advantage of the hotel facilities as we were out sightseeing most of the time and therefore did not use the restaurant and gym. one of the lifts was out of order for the entire - nights stay so there was only one working lift which meant you had to wait a while this wasnt really too much of a problem. the staff all appeared very young but extremely friendly and courteous a special mention to anthony the bell man who was helpful when we first arrived. we stayed during labour day weekend which meant san francisco was extremely busy this coupled with the cooler weather and overcrowded cable cars was quite difficult. the location of the hotel along geary st is very convenient as it is close to union sq the main shopping area with plenty of bars food outlets clothing and shoe shops. however i felt san francisco on the whole was extremely expensive and this was reflected in the prices we paid for food the hotel and travel as compared to other places in california. i probably wouldnt to stay at this hotel again however i had a good experience.',happy
id16022,' best views! most terrific gym. not sure how anyone could say it has limited number of machines. the linens are superb. high parking rates but what tourist drives a car here. will stay here again for sure.',happy
id16023,' we were a mom and -- yr. old son spending a weekend night at the hotel. i called - days before and got a very attentive reservationist who suggested a slightly more expensive room with a sofa bed for my son. he said it would all be made up for him and asked if there were other preferences very attentive. however i dont think the staff ever got the memo. we were out later and returned and i was already in bed reading when he went to go to bed and nothing was made up or no linens in the room. it was late to call someone to do this and we just made due vs. having the staff come in so late. we had already let them know in the afternoon that the refrigerator was not working the motor was very loud or breaking and they were to fix it while we were out and we returned to find it the same. the engineer came up and finally just turned it off. the next morning there was no hair dryer in the room and they delivered one but it also did not work right the heat didnt work. it just seemed like a lot for a - star hotel and the price. they did cover our breakfast at checkout as a comp for the problems but i am not sure that was really enough. it is a beautiful hotel the decor and details the views and location. the staff for the most part was very attentive. it has a great kitchenette. the bed was very comfortable. i think our problems related to housekeeping-maintenance. oh.....and the bathroom door......i dont know what they were thinking it is a glass panel that slides - from the wall and does not stay closed. no privacy at all. if you want a private bathroom or a door that closes this is not the right place. also a little awkward for a -- year old son.',not_happy
id16024,' we went for a banquet for my son. we waited late to reserve so lucked out for --- instead --- plus a night vs --- if wed booked earlier. it was right on the riverwalk but from parking to lobby to elevator usage it was very congested. we waited so long for an elevator my sons dragged luggage down - flights for checkout the next day sunday. the hotel was five star from valet parking checking in but there enough staff to take luggage up. first disappointment was my hs teen boys ran to the sky level pool and turned right around after they saw it was only - feet deep. then we noticed the room had no microwave but did have a wine cooler.internet wasnt free but would be --.-- per day. i called front desk in hopes they had a microwave somewhere and she replied theyre all rented out or you could use a nearby resturant is microwave. to heat my takeout food no thanks? the magnificent floor to ceiling view was the tops of ugly roofs so managed to find a small corner to peer out at. the double beds was nice but smaller than queen felt like twins. the recliner chair next to the window had to be - feet from the floor i felt a big drop when i sat in it. the low output a-c set on high at -- felt like it was set on -- f. the coffeemaker dripped in a disposable one cup setup. the bathroom had no vent switch and came stocked with - large towels and - facecloths. parking was an additional -- per day or -- valet a day. i loved being close to the riverwalk and the mall but felt cheated in the room amenities esp the pool.',not_happy
id16025,' as hilton honor members we stayed on the --th floor (-- floors in all). the suites have - tvs (a tube tv in the bedroom and a flat screen tv in the living room). the bedroom was quiet. if you plan on having on any guests sleep on the sofa bed in the living room plan to bring some earplugs. you can hear doors slamming and the noise from the atrium. you can also hear guests from the next door room. while we were there the hotel was replacing the carpeting and drapery in the the rooms so we heard hammering before - am. when we left for the breakfast buffet ($-- pp) one of the construction workers asked us if he can go in the room to do some work. of course we answered no. we enjoyed the breakfast buffet in one of the restaurants which consisted of made-to-order omelettes waffles pancakes fresh fruit bagels pastries bacon sausage potatoes cereal oatmeal freshly-squeezed orange juice pop coffee and milk. our room had a nice view of the river. the hair dryer in the bathroom did not work so we just grabbed another one from one of the rooms that was being renovated. we had to call housekeeping to bring toilet paper since we ran out. the hotel has a swimming pool and good-sized exercise facilities. the location was okay. it was a -- min. walk from the central stop (red line train). you can also take the -- bus which stops across the street from the hotel but it runs every -- min. to - hour depending on the time of the day. make sure you arrive early to take the free hotel shuttle. you are supposed to make reservations but there were people who got on without reservations and some people had to wait for the next shuttle. we found that the easiest way to go to the airport was to take the hotel shuttle to the aquarium stop and take the blue line.',not_happy
id16026,' arrived on the -rd of july for a few days - it was during the heatwave and the hotel was a welcome break from the humidity. we got checked in no problem here and the staff as the reviews say were just ok - but overall we had no real problems and dont really appreciate being fussed over anyhow. short - minute walk down to chinatown and beyond there another - - -- minutes to capital hill etc so really good location. the city tour busses go right outside the hotel and stop there too check out the little museum opposite the rear door if you have -- minutes to kill pre hitting the airport - nobody goes there and there are some interesting exhibits in a good building. theres a starbucks inhouse (the joy !) or not as the case may be for you !',not_happy
id16027,' fantastic location. large beautiful rooms. spacious high end bathrooms. understated elegance. stylish contemporary decor. friendly efficient service. best - star hotel value in the city!',happy
id16028,' on a brief two day stop over in san diego we stayed two nights and had a great time. large room comfortable bed and welcomed with coffee and cookies in reception. the bar guy couldnt have been more helpful recommending what to do in such a short stay. the hotel is in a business area but very close to the main route into the city and a couple of miles in from the beach. inclusive breakfast was pretty good too',happy
id16029,' soon after we arrived we noticed the ladies walking around here seemed a little odd. i told my husband that i believe this is a hooker hotel. it is now -:-- am and it is a hooker hotel. i have one working right across the hall from us. i can not wait for the sun to come up and us to leave. there is no way the hotel owners dont know this is going on in here.',not_happy
id16030,' our stay here was outstanding - we were upgraded to a suite which made our trip most enjoyable. i would recommend the salisbury to anyone looking for a mid-priced hotel in manhattan.',happy
id16031,' i probably should not complain as i got this hotel for something around $-- on priceline and the staff was extraordinarily polite. but i will complain anyway. when i checked in the whole lobby smelled strongly like sewage. i think this is because there is an odd cage full of birds (??) just to the right of the desk - they are crapping everywhere and it really smells. there are separate buildings here - you (and bad people) dont walk through the lobby to get to the rooms you just open the door to any given building (key access but flimsy doors and no hotel staff within five minutes) to access the rooms. we walked to a building way in the back our room was on the first floor and it seemed horribly unsafe what with the thin glass balcony doors (no balcony just glass doors from the room to the outside) and seven foot high untrimmed bushes providing great cover. walked back to the lobby requested a second floor room (they were very polite) and on the walk back some random guy sitting at the pool was staring at us. i stared back. he did not look away - for the whole five minutes it took us to walk by and get to our building. we walked around back and stopped at the car for a minute and lo and behold mr. weirdo comes around the corner following us. he was surprised that we were standing there so he just kept walking but there was nowhere to go so he stood in a corner smoking a cigarette watching us. he continued to watch us carry our stuff all the way around to see which building we went into. further sketched out we got into our room and it stunk. terribly. i called the front desk again they were very polite and they sent a guy over with keys to another room. he was very nice and stunk like bo. what is with the smells in this place?? between the smells the overall unsafe feeling and the strange guy watching our every move (we would be there for five days with me at work and my fiancee in the room every day) we checked out without ever seeing the new new room. yes i lost over $--- because i prepaid on priceline it really sucks to do that but that sucks less than sleeping in a dirty smelly weirdly configured room with a gross bathroom staying on edge every night to kill whoever breaks into our room and worrying at work every day if my fiancee wants to go out and use the fitness center or pool and mr. weirdo finds her. did i mention they were very polite?',not_happy
id16032,' the lobby along with it is nice tgi fridays and starbucks is very nice very radisson like. when i got to the room it was like a different hotel. the rooms havent been updated except for the wall paper mirror and light fixture in the bathroom. to pay full price for this hotel would have been upsetting it was like any other budget hotel. there is no hot tub fridge or free breakfest. what i disliked the most was the parking garage it is odd. from the garage you take an elevator to the lobby where you then have to cross through starbucks to another set of elevators to go up to your floor (or take the stairs to your floor where then the other side of the door reads fire exit only so confussing) being that the hotel is downtown and alot was going on that weekend sleep was a joke. i could hear everything outside until about -am when it finally when quite. it is not a bad place to stay but it was less than i had hoped for from radisson. parking is $-- a day by the way.',not_happy
id16033,' we stayed at the chelsea lodge last week (--------) for four nights and really loved our time there. the rooms are basic and rather small but they have everything you need and are perfect especially if you dont really intend to spend much of your time there as we didnt. the rooms were checked daily and beds were made and clean towels left. the guys on reception were helpful but let you get on with your stay too and i felt safe and secure there. we also liked chelsea which is a great place to kickstart your trip from as there are lots of shops and bars and cafes nearby as well as the subway which links you to uptown and downtown areas really quickly. i would definitely reccomend this to a friend.',happy
id16034,' the motel is well located but the breakfast was really poor just coffee juice and greasy snacks. the owner made us feel under control during the breakfast. in particular she didnt allow us to bring two trays in our room with the breakfast explaining us that she didnt have enough trays for the rest of the motel guests. you can feel the stinginess of the owner noticing the old fashioned furnitures of the room and the shabby aspect of the bad linen however the room was clean.',not_happy
id16035,' my daughter and i shared room ---- on a sunday night. we got an early check in at -pm. the views were awesome. the beds were excellent and the bathroom was clean. we had plenty of space and it was quiet. we ordered room service for breakfast which was delivered hot precisely on time. this is my favorite place to stay in nyc.',happy
id16036,' we took a gamble with hotwire and wound up with the clarion for one night. upon driving up to the hotel we were a little doubtful but were pleasantly surpsrised. the room was very clean the bed comfortable the shower amazing all with a very clean grounds. we were also surprised by their complimentary happy hour where they served wine and beer and their complimentary hot breakfast. very well organized and thoughtful staff. the hotel was also very conveniently located to area attractions. we would definitely consider staying there again.',not_happy
id16037,' i stayed at the paramount hotel for several nights and the experience was wonderful. my room was cleanquiet and very secure. the front desk ladies were friendly and so helpful. the bus guy was excellent. he was professional and very friendly since the weather was so hot. the location was outstanding and everything was within walking distance. i will stay at the paramount again while visiting new york. thank you for a wonderful experience.',happy
id16038,' this hotel is in a great location in downtown chicago. the building is older but the hotel is new looking inside. we had a suite which was awesome. the fire station is half a block away but we never heard it. staff was friendly and helpful. i highly recommend this hotel.',happy
id16039,' when we first got to the hotel it was fine. but during the night there was a very annoying noise in our room. it kept my husband and i up all night. but we were traveling with our two-year old daughter and it took her hours to fall asleep. i did not call the front desk during the night because i knew there was nothing i could do with my sleeping two year old. there was no way i was switching rooms in the middle of the night. i was not going to pack up all my stuff at - am and wake my sleeping child to switch rooms. in the morning we went down to the hot tub and some chemical in the hot tub ruined all of our swim suits. my daughters white suit turned yellow my black suit faded to brown and my husbands shorts were bleached out. after our bad evening and now the swim suits i headed down to the front desk. i spoke to the manager who was named rodolfo (or something like that) and he was beyond rude and disrespectful to me. he told me that he did not want to speak with me because i would not look him in the eyes when i spoke to him and he would not continue speaking to me unless i looked him in the eyes the whole time i spoke to him. he also said he would do nothing for me about the noise in our room because we did not call and change rooms in the middle of the night (which like i said earlier was completely unreasonable). i told him he could still hear the noise if he wanted to come to our room now and listen. he refused and said he would do nothing for me. after contacting corporate offices they finally refunded me the cost of our swimsuits but it took - phone calls and about a dozen emails before they would. i should not have to jump through so many hoops to get good service. i cannot believe the way i was spoken to by the manager and therefore i would never recommend this hotel to anyone.',not_happy
id16040,' do not stay here. most of the front desk staff is rude and unhelpful and doesnt believe in customer service. my husband had a guaranteed reservation for a concierge king - through an online travel agency. when he arrived he was given a room on the -th floor (not ----- as promised) - with no wifi access and no remote control. the front desk was extremely unhelpful. when i called to speak to the deak manager on duty to get a room change he said that there were no other rooms to move my husband to and that he had too much paperwork to call my husband and try to remedy the situation. he then hung up on me. when i called back - i spoke to a clerk who looked in the system and found that there were unreserved suites that my husband could be moved to but the same manager who hung up on me had to authorize the change. but the manager was too busy doing paperwork to even bother. by --:--pm my husband still had no remote and the manager still had not bothered to figure out a solution.',not_happy
id16041,' no major complaints. clean room but very small. in good location. overall good value for nyc.',not_happy
id16042,' we stayed at this hotel for a girls weekend in ny and to celebrate my sister is birthday. we loved it. we were in a perfect location close walk to broadway shows shopping lights and glitter. our room was clean and comfortable and the bed made for a better night is sleep than the one at home! the staff were friendly and helpful. the cookies were worth every calorie and overall this was a most delightful experience. and while daniel and michael are both amongst the best in customer service i have to say michael you rock! thanks for really making our stay special with your friendly and fun manner! highly recommended place to stay.',happy
id16043,' we spent two nights at this hotel. we found the staff to be very helpful and accomodating but were very disappointed in the size of our room. it was by far the smallest hotel room i have ever stayed in. you could barely close the bathroom door if you were sitting on the toilet. when the heat would kick in it made a terribly loud noise. i found the decor of the lobby to be rather stark. however the location is the best for touring around memphis and of course beale street. i just found that at $--- a night i certainly did not receive my money is worth.',not_happy
id16044,' my wife and i stayed at the hotel nikko while i was in sf for an academic conference. in a low-key and non-flashy kind of way we found the whole experience to be simply pleasant. other than being clean and nicely appointed (as one would expect) there was nothing i can put my finger on as the reason but it simply felt good to be there both for the conference meetings and as an overnight guest. there was never a negative vibe edginess or feeling of crowds that i sometimes find in big centrally-located name hotels. my wife and i have also stayed a number of times at other hotels in the immediate vicinity and they are generally okay--or better than okay. but the nikko stands out as a place wed like to return to. nice features: easy to bart and the airport friendly staff and some great but reasonably priced food choices within a --- block walk.',happy
id16045,' staying in the sheraton was a great way to experience downtown chicago. everything is close by and convenient. there are many local restaurants within walking distance a movie theater bowling and of course navy pier. want to work out? go for a run along the river and out to the lake front. great views and lots of people. or utilize the gym inside which has everything you need. the beds are very comfortable everything is clean and the staff is very friendly. we stayed on the --st floor and the elevators always seemed to be available and didnt take long getting up or down which is good when you want to get out to see the city.',happy
id16046,' stayed here for a week for a conference and was very disappointed in my stay for the amount of money it cost to stay here. other reviewers are right you can hear your neighbors loud and clear through the walls-vents! i also could hear the elevators go up and down all night and i was not even staying in a room right next to them. the rooms are sort of pie shaped so they are probably a tad smaller than a regular hotel room. other than that the rooms were clean and the beds were very comfortable...in fact it was one of the best beds i have slept on in a hotel. as an fyi the rooms come with an in-room safe big enough for a laptop if you should need it. dining and shopping choices in the hotel are mediocre. i thought this would be a plus in staying here but there are much better options down the street. be sure to venture from the hotel out to other nearby eateries as there are some really good places to eat within several blocks.',not_happy
id16047,' selected this hotel because it was near javits convention center where a trade show was happening. a good start to the day with a substantial free breakfast loved the cookies in the evening! room was very neat and clean. front desk was a great help when we had to extend our stay an extra day because of the weather. we did have to change rooms but the staff moved our bags while we were at the trade show. front desk found a car for us to take us to the airport. driver was great and the price was not anymore than a cab would be. several comments about the elevators being slow - we didnt find that to be the case and were on the --th floor. the hotel does seem to host many student groups but they were fine - though it did make the breakfast area a bit busy!',happy
id16048,' i was slightly disapointed whne we first entered the door because the room was smaller than it appeared on the web site photos. however the disapointment did not last long. the one bedroom condo was still a fantastic room. the bathroom was wonderful. the walk in shower was large enough for two as was the whirlpool tub which was a great stress buster at the end of the day. the kitchen was fully stocked and contained everything you could possibly need. the in room washer and dryer allowed me to retuen home with clean laundry. i was also very pleased with the level of customer service that was provided. it was prompt and polite and everything we needed was provided with a smile. i would stay here again.',happy
id16049,' we stay here when flying in or out of sky harbor. when we stay one night they let us park for free and take us to the airport and pick us up when we get back. they have a great breakfest buffet. one trip our car battery was dead and they pulled out a portable starter and helped us get going. nice people and very customer friendly.',happy
id16050,' stayed at the topaz for one night (jan - ----); wish i could have stayed longer! here is why: while the concrete building housing the topaz is out of place and not visually appealing amongst all the brick residences on n street once you enter the hotel you will not be disappointed. the lobby is simple yet tasteful and elegant. the decor is retro-chic throughout and was very pleasing. my room was large (two armchairs king-size bed separate office area separate dressing-make-up room in addition to an average-sized bathroom). the decor was worth noting: green and beige broad-striped wallpaper with matching curtains and lampshades. maroon accents throughout and dark mahogany finish furniture. this unusual decor was surprisingly pleasing! the bed was plush and extremely comfortable. i slept better there than i have at any hotel in recent memory. the plush bathrobe was a treat to wear. the free in-room tea selection included wonderfully aromatic organic earl grey and darjeeling in silk teabags!! the room was very clean. the bathroom was spotless modern and also very elegant. room service was not the fastest but the food was good. be sure to try the indonesian vegetable rolls! did i mention the free wireless internet in the room? im always happier when i have that! i strongly recommend the topaz for a high quality comfortable stay in dc. book through the kimpton web site and dont forget to get your aaa discount! when my family visits dc at the end of june this year were hoping we will be able to stay at the topaz!',happy
id16051,' if the bathrooms had a little updating here this place would be perfect. rooms are beautiful very large and comfortable (with walk-in closets for crying out loud). every staff member is very well trained and exceptionally professional and friendly. great location with many good restaurants bars and sites within walking distance. the lobby french room restaurant and bar are all amazing. free high speed internet (which is not usually the case in upscale hotels). parking is a little pricey but valet service is right-on.',happy
id16052,' there are not many staff you get to know them quickly and as reported many times on tripadvisor they are excellent. john on the door being typical for the team professional friendly and curteous. i was expecting a great location and a fair amount of noise from reading the reviews. in fairness to the hotel the location is outstanding and the noise level was not intrusive. we were on the -th floor and whilst it was certainly not silent it didnt keep me awake after a day shopping or site seeing with my wife. similarly the rooms have been described as small i took a junior suite and this was close to the size of a typical double room in other hotels i have stayed at in nyc so only book budget if you want petite. the free wifi was excellent great reception and it made keeping up with email and whats on very easy. now for the balance: -. i am not sold on freebies i prefer a great ny breakfast that i pay for rather than the very basic fair on offer. we typically had a cup of coffee then sought our brunch elsewhere. similarly the cheese event each evening is ok but dont select the hotel on that basis alone. the location is a far bigger seller for me. -. the toiletries in the bathroom were not replaced when they ran out we were there four nights and this was a little disappointing. -. i pre ordered a bottle of bubbly unfortunately this was not in the room at check in. having complained it was brought quickly however this detracted from the experience and removed that initial wow i was planning for. conclusion - i would still recommend however i would be more realistic on expectations to those i recommended the hotel to.',happy
id16053,' love the nolitan!!! if you want noisy and impersonal - stick to the big hotels in the tourist-packed areas like times square. if you want a peaceful and comfortable oasis within walking distance of the best areas (little italy chinatown soho) stay at the nolitan. general manager patrik horstmann is to be commended for his extremely friendly & professional staff at this beautiful hotel. the rooms are kept spotless every need is attended to immediately and luis the doorman is incredibly hard-working and friendly. we will be back!!',happy
id16054,' i am no business traveller but have been all over the world on family vacations for over -- years. i have become resigned to mediocre impersonal service especially in the us. what a surprise at lenox! believe me i am no one special but they made my family feel like rock stars or foreign royalty! the rooms were great the location perfect but the service from all staff was beyond exceptional. time and again they went out of their way especially to our - children. other hotels should send staff here to see what service can be. i will never stay anywhere else in boston!',happy
id16055,' we came to this hotel on a saturday in november ---- for one night. our cousins had an event planned in one of the villa rooms. the hotel gave us --% discount since we were there for the party (thank goodness). the customer service was great and the staff were very friendly. we did not see much charm or anything suggestive of sportsmen or a lodge. i guess it used to be a hollywood hangout. outside the hotel were large banners noting they were newly renovated. the lobby was nice with a bar off to the left. check in was fast. we parked in the back and entered a small corridor into the hotel. immediately there is a musty odor of an old hotel not necessarily smoke and certainly not of renovations (new carpet or paint). room --- had queen beds which were new and comfortable. the bathroom was small but not remodeled. the towels were new and fluffy. the furniture was old and drawers were loud. we did not get to use the pool since it was winter and we did not see a hot tub. the pool is very large. outside the hotel was nothing extraordinary and not a destination location. this was los angeles a major metropolis. there was a huge levee in back of the hotel condos apartments grocery strip mall telephone wires. essentially a hotel smack dab in the middle of the hustle and bustle of la. the dinner served at the party was chicken teriyaki and was very good. after the party we went to the hotel bar at --:--pm but it was closed. we had breakfast in the hotel’s café. the meals were large and tasty even the kids meal was huge. the hotel suited us for the night but would not have been our first choice.',not_happy
id16056,' ive stayed in a lot of hotels over the years (i was a flight attendant for almost -- years) and from a customer service perspective this hotel tops anything ive ever experienced. everyone i encountered made me feel like i was the only guest staying in the hotel! the room was large luxurious and had every imaginable amenity. love the --disc cd changer and in-ceiling speakers! the location of this hotel in unbeatable in beacon hill... beautiful unique little shops and an array of restaurants to choose from. the proximity to boston common and the public gardens was extremely handy to go for a nice run or walk. another wonderful feature of this hotel was the complimentary lexus in-town transport. as i was attending a conference at the convention center it was a very welcome treat and much appreciated. a big thank you to the entire staff! i will definitely be back and i will be telling anyone i can about my fabulous stay with you. hats off to a great team of guest-focused individuals!',happy
id16057,' we vacation every march and always spend the night before we depart at the embassy suites near logan airport using the park and fly. great deal so convenient. park the car there then take the shuttle in the morning and back from the airport when we return. it is our treat to ourselves starting our vacation out in style. it is a higher quality hotel than we normally stay. very comfortable hotel always get good service. love the manager is reception with hors d oeuvres. food good in restaurant not fantastic. but worth it so as not to have to leave hotel.',happy
id16058,' the time hotel was an excellent find. it was during the thanksgiving holiday week and the rates everywhere were exhorbitant. the rates at the time were affordable. they were so affordable that i was a little apprehensive that i would not like it. the decor is impecable. the attention to detail is impressive. the staff is courteous and it has the best location in the city --th street and broadway in the theater district. i plan on returning many more times. i highly recommend it. kati gomez miami florida',happy
id16059,' secret hidden gem in koreatown--right near a ton of delicious restaurants including the delicious pinkberry frozn yogurt! my husband and i bought some and brought it back to our clean comfy room to enjoy for an evening snack. easy access for subway and our room (king sized bed) was pretty spacious and immaculately clean--and i am terribly snobby about bathrooms but this passed all my tests. hotel staff was above and beyond pleasant and i would stay here again in a heartbeat. very close to shopping and we had an amazing view of the empire state bldg too. highly recommend!',happy
id16060,' my husband and i stayed at the driskill the weekend of february -- and had an excellent stay. this was a last minute trip so i called the in-house reservations the night before we planned on staying and asked for any last minute specials. they gave us a $---.-- rate with free breakfast which was considerably lower than what the rooms were going for on their website. the room was large with great views and very nice bedding. there was a sound machine on the alarm clock which helped block out the sixth street noise from below. the staff was very nice and the concierge was more than helpful in helping us with dinner reservations. i would definitely stay at the hotel again.',happy
id16061,' ive stayed at the beverly laurel twice for a week each time and love it. roberto the manager is friendly and helpful and will happily give great recommendations on where to shop and eat. the rooms are clean and spacious with groovy deco finishes - the bedheads which soar towards the ceiling enclose beautiful black and white photographs. it is very retro-hollywood glam. the beverley laurel is really well located particularly if you are travelling without a car - it is within walking distance (-----mins) of the beverly centre the grove and cbs. the fabulous swingers diner (as seen in romy and michelle is high school reunion) is under the motel serving up great food in -- is style booths and banquettes. across the road is a second hand cowboy boot store (aaah those shattered starlet dreams that see young hopefuls sell their boots!) called cowboyz which is also well worth a look. enjoy!!!',happy
id16062,' we booked our - night stay at hampton inn based on trip advisor reviews and i can honestly say we could not have been more pleased. after a -- hours flight from australia ( with two kids in tow - years & - years) we were very to arrive at this hotel – we were greeted with a warm welcome at reception and thankfully our internet booking was all in order. we were in room #--- – a large room with two queen size beds and enough room to fit a crib and our luggage. we cannot fault the room service which always provided plenty of fresh towels and general tidy. our - year old got a vomiting virus the first few days and the hotel staff changed bed linen at any time of the day or night – they were just very understanding and provided advice on drug stores and doctors had we needed. our only negative point is that on ground level there is an air-conditioning unit that runs constantly and is very loud at night – although there is double glazing we did find the noise irritating. the hotel’s location was fantastic and we found we walked much more than we had planned because of its central location. we did use the subway many times and found it to be cheap and efficient – we never once felt unsafe and found new yorkers to be helpful and obliging. the included hot-cold breakfast with a range of options was a great bonus – we were seated by -am and despite the hotel being at capacity a few days - never had any problems with guest numbers or lack of food. each morning our - year old would go into the foyer and get our - lunch bags provided by reception which included a bottle of water a muffin an apple and cereal bar!! you need to be early but we never once missed out. we also took advantage of the tea-coffee-hot chocolate station that is available in the foyer. you will also find a platter of cookies during the late afternoon. i also want to make mention of francois the hotel concierge who was a fantastic source of local knowledge. he organized our grey’s bus line tickets and gave good advice on everything from buying discount theatre tickets to booking a car to the airport – despite being run of his feet most mornings he was a pleasure to deal with. overall we would highly recommend this hotel and will definitely be recommending it to other aussies visiting new york.',happy
id16063,' my one night stay was enough. the guest room was ok - small and a little claustrophobic feeling due to the heaviness of the furniture. but what surprised me was the truly inadequate housekeeping - - ive not had that poor an experience at a marriott before. there were hairs in the bathtub. the bathroom floor seemed like it hadnt met a sponge or mop in quite some time. the table and chairs at the restaurant on the lower level were sticky and had obvious food residue even though the place was not busy. everything just seemed to scream out clean me please! i dont think of myself as a clean freak but it got to the point where i didnt want to touch anything - - nothing seemed to sparkle with cleanliness. frankly that is all i really want in a hotel and i clearly didnt get it at the denver marriott city center!',not_happy
id16064,' sooo glad we chose drury plaza at the river walk! the location has been great. the converted bank building was quirky and fun! convenient to everything with fabulous views from the rooftop terrace (-- floor). beautiful view of san fernando cathedral from our room. do not miss the roof top view-especially at night! very crowded for the parade weekend but that just adds to the fun! more people watching! the terrace room was worth the extra $$ for us. very interesting to watch the street scene! kickback was crowded but nice. had to wait on elevators even gave up and took the stairs a few times! so if you dont like crowds dont come on parade weekend! great time in san antonio. would love to come back and if i do i would stay at drury plaza again!!',happy
id16065,' i stayed here with my husband for some nights last week. we really enjoyed our stay it was our first time in ny and this hotel is in a great place we were at a walking distance from lots of interesting places such as: moma central park rockfeller times square broadway -th avenue and so on. the rooms are small it is true! our room was the one with the queen bed wich is the smaller in the hotel but th less expensive too. the rooms a small but we are in ny the city that never sleeps we dont want to spend much time in the room!!! the staff was great they were realy nice and helped us making reservations in some restaurants. the coffe machine is really great and handy because you can use it at any time. there are - computer with free internet acess anda a printer which is great if you want to check your email ou something else. this is a boutique hotel and that is why it has a funky mood you have to be in the same mood to be in a hotel like this. we havent brought a plug convertor for usa plugs and teh hotel lend us one. the bathroom is small but tha shower is huge - people ca bath at the same time. our room was really quiet and you can´t ear anything what is great because the hotel was fully booked. every mornig we had the news paper at our door. and new magazines during the week such as time out - ny i recomend this hotel for funky people and for first timers in ny that want to be in a great location but not in the middle of the crowd (im going to tell everybody not to stay in times square because it is to much noise and people ate every hour of the day and night)',happy
id16066,' we stayed at the hudson for - days as last step pf our honeymoon in the states. ill try to describe our opinion in a few words... the hotel is very interesting from an artistic point of view.it is very stylish the furniture well studied and placed peculiar lights ( which hardly show you your way believe me!). the reception is beautiful and so is the concierge desk.the bar inside is also beautiful with kartell furniture a glass floor and it is always crowded with people mostly well in their thirties well dressed and very early in the eveningwhen they just come back from work. the hotel is very popular among stylish and young people as a restaurant and for its terrace outside... we wanted to enoy the newyorker atmosphere so we did not mind the loud music in the afternoon till night.we had dinner at th erestaurant which struck us for being so dark... i just tell you that i had to ask for three candles ( one by one...at last i must have sounded quite annoyed for that) because i could barely see what i ordered! the food was good but we just tasted it never seen it and in addition to that wine bottles were extremely expensive ( almost everywhere in new york ) and the menù choice was very poor...so i would not recommend the restaurant personally. let is come back to our check in. we arrived quite late and tired about --.--..and surprise..we were left at the reception where we had a seat waiting for our room. this all took more than -- minutes how come? we booked our room and it was late in the evening why shouldnt it be ready??? at the very first sight the room caught our eyes because it is very minimal and well designed ...but we suddenly found out how small it was.extremely small! the room is actually just a bit wider than the bed itself ( not a proper double bed) plus a mini closet ( filled with the safe and a hi-fi) a desk and the again extremely small bathroom. i must say everything was clean but no space for our luggage at all!we had to put it over the bed during the day to walk around the room ( hitting continuosly the tv the desk and my husband ..). the bathroom was also trendy i liked the shower which was separated by the bedroom from a transparent window with a stylish curtain. the position of the hotel is very good well served by public means and surrounded by restaurants fast food internet cafè and drugstores. the staff was quite ok especially the guys-girls employed at the concierge desk. i dont know what my review might suggest you but i would recommend thi shotel just for young couples and people to people not looking for much relax ( it is loud ) and expecially to those who appreciate interior design. i dont think it is place for families or older couples at all! it is trendy it is fashionable it is cool...but in one word it is not comfortable to stay intheir rooms!',not_happy
id16067,' the hotel was very clean and all the people were very polite . brittney ( sales manager ) did a great job of takin care of our resevations and makin everything run smooth.',happy
id16068,' my stay at the amalfi hotel was a great experience. this hotel scored high in my book for everything a hotel should be. a wonderful central location - a few minutes walk to the magnificent mile great restaurants millenium park and an el stop. the staff was extremely friendy and polite and more importantly helpful and knowledgeable about the city. the rooms and bathrooms are clean attractive and very comfortable. after these basics it is the additional extra touches that make this hotel really stand out. the extensive continental breakfast was one of the better ive come across and was always kept fresh stocked and tidy. during the day you will find a beverage and delicious cookies in the lobby. in the early evening a lounge serving light hors doeuvres with an open well stocked bar was a nice surprise! dual shower heads in the bathrooms a computer set up in lobby to access airline info and print your own boarding passes later check out time.....all for a great price. great value for your money at the amalfi! i would definitely recommend this hotel and will stay there again when i return to chicago.',happy
id16069,' our stay at this hotel was perfect. location was perfect on a small island (shelter island) in san diego bay. room: we stayed in the new part of the hotel this may be important as other review indicate. the room was very large clean had card access to hallway and patio - we were on first floor. we were on the bay side and though a small parking lot was outside our door it was still very pleasant to sit on the porch and we had a great view of downtown and the bay. this hotel and location was not overloud but i could see someone with sensitive ears not enjoying it. from the birds to ships with horns and the occasional naval helicopter and the possibility of noisy neighbors. hotel: service was immediate and responsive. we were not able to check in early (though hotel information on their web site indicated this so i was prepared for the possibility). there are two small pools more appropriate for kids and the one in the older part of the hotel has a full service bar. during our visit neither was overcrowded but they are small enough that there is no element of privacy. the grounds a beautiful and nicely maintained and have a definite tropical feel to them. location: just across the street is a fishing pier and a very short jaunt down the street a very nice beach. a very short drive from the airport downtown really all touristy activities in the area are immediately accessible from this location – and as a side comment i was very impressed with san diego as a whole as a vacation destination. not everything was perfect but nothing was an issue – parking could be better but it is free. it was a perfect place to relax after our days exploring the area. i explored the other two hotels on the island and would say you probably couldn’t go wrong with any of them on this island.',happy
id16070,' this old hotel is centrally located to all convenient shopping (macy is nordstom neiman marcus & bloomingdales) as well as union square. it is small but clean and provides a free continental breakfast to start your day. do be aware that the outdoor restaurant-bar next door does tend to funnel its noise upwards affecting all occupants until at least --:-- p.m. during the week. my advice - watch late tv because youre not going to sleep during this time. the hotel will supply ear plugs for your use. front staff was friendly and helpful. in our room we had to be aware of which way to turn the taps as they were backwards. they invite guests to partake in wine and cheese after - p.m. but we were always out at this time so can not comment but you might want to try it. price was resonable for the area when booking on line.',not_happy
id16071,' last weekend we were in town for a wedding and the hotel was in a convenient location. our granddaughter stayed in the sitting room of our suite enjoyed her own tv. the accommodations were usual hilton high standard. but the kindness of the staff getting us in out of the rain streamlined front desk attention the personally served hot breakfast were exceptional. when we returned home we were missing a pillow we had taken from home. we left a message with housekeeping. shortly the head housekeeper called to let us know they had the pillow. it was delivered the next day! this hotel is moderately priced for dc has underground self parking (parking fee is in range for dc). robert sheon md',happy
id16072,' the omni parker house in boston is a great location right on the freedom walking trail. my room in the hotel was the smallest that i have ever stayed in the size on the smallest bedroon in my home. a double bed filled the room throw in a night stand and a desk the room was crowded. lucky that it was a business trip and i wasnt traveling with my spouse. the window view was of an air shaft. talking to other travelers revealed that their rooms for dinner youll need to take a cab. the hotel dining room is expensive and only so-so. dont oder the boston cream pie as we were very disappointed with it.',not_happy
id16073,' i arrived after a long flight from sydney and on arrival went to checkin and was told no rooms until -.-- when housekeeping release them to us . i had arrived as the same time as another gentleman on the free shuttle from the aiport but was behind me in the queue to checkin and so watched what happnened to him. low and behold they gave him a room in -- minutes and after confronting staff about this they had a room for me. anything you aked the staff was too hard to answer throughout the stay. the worst hotel staff attitude i have ever experienced!!!! avoid this hotel at all costs if you are looking for service at all! the rooms are ok and clean and it is in a great location.',not_happy
id16074,' stayed here one night prior to international flight for the convenience of parking while vacationing. the parking lots were quite full and we drove around a while before we found a spot. the room was ok appeared to be in the middle of repairs - patching seen on the ceiling of the bathroom. could use a serious new coat of paint and updating but clean. the bed was fantastic! we did not receive our wake-up call. when we inquired about this at the front desk the person did not even know where the call book was. the hotel offers shuttle service to and from the airport - supposedly every -- minutes - another reason we chose to stay here. however the shuttles were too small (about - people) and slow and we had to wait over -- minutes to be able to get a ride. compounded with the fact we did not get a wake up call this could have been disastrous. upon our return the shuttles were again slow and full but we did get more of a bus style vehicle when one finally arrived. we counted the number of competitor hotels and rental car company is shuttles that passed us and they appeared to be showing every - minutes with plenty of room on them. while waiting we called the hotel to tell them to send us a large shuttle but they did not seem to care much. if you are not worried about using the shuttle this is an ok place to stay. it is clean and the beds are very comfy. just dont expect much in service and bring your own alarm clock.',not_happy
id16075,' being a budget traveler i have found that red roof is one of the most reliable brands of a clean comfortable stay. this one is no exception. nothing fancy but the bed is good and the room clean.',not_happy
id16076,' if youve read all the other reviews but like me think they must be wrong- exaggerated then take heed: theyre not. they didnt put me off staying here but basically most of the stuff ive read on this site about this hotel seems pretty accurate. it is very dark somewhat shabby still with a broken coffee machine etc etc. it also seems to be pretty disorganised in terms of services etc. none of this really bothered me - it was a fantastic location and i spent next to no time in my room apart from sleeping. it was also clean and the bed comfortable. however just to warn you that if you expect certain frills or intend to spend a lot of time in your room you should go elsewhere. im sure better is available for a similar rate even in the heart of nyc.',not_happy
id16077,' how does a hotel get everyone to smile and make you feel so welcome?i felt like the entire staff was so grateful that i myself was staying at their hotel. i was made to feel special. and the room was so spacious and warm and of course clean and fresh. i wouldnt ever miss a breakfast there either. great selection well prepared food and helpful staff. also the location is so convenient; close to anything in austin but an easy in and out access to a major roadway. it is easy to get a nice room at a good price but the warm reception you get wherever you are in this hotel is uplifting. oh yeah the bed was very comfortable. my next visit will find me staying right here.',happy
id16078,' we stayed during a hectic july -th week for girls national volleyball tournament at columbus convention center. the staff at the sheraton were fantastic. some renovations were underway and they really made the stay comfortable. the manager stacey was organized to accomadate impromptu dinners in the lobby for fatiqued teams help with extra refrigerators for the rooms and tracking little children. beds were extremely comfortable rooms clean and quiet.',happy
id16079,' was here last week on business with a few colleagues. we needed a nice hotel close to downtown area. it was a bit pricey but we went on priceline website and got a better rate. we checked in early (which was very great) my standard room was very large with a king bed. bathroom was nice. (see attached photos of the room). it was chilly in denver and there was snow on the ground when we arrived but it melted. room heater was great. bed was very comfortable and i appreciated all the nice firm pillows on the bed. the shower was too powerful even though you can adjust the type of water pressure as the regular pressure was too powerful. no conditioner in the bathroom. please add conditioner to your amendities as this is important to a frequent business traveler. we ate at randolph is restaurant downstairs and it was very good. staff is wonderful and friendly as well in the restaurant. they allowed us to sit in the restaurant in the afternoon to work on our presentations. will stay here again!',happy
id16080,' as the final rest stop on our two week honeymoon tour of the west coast the taj could not have been a better place to relax and enjoy the wonderful city of san francisco. the moment we arrived in our dusty hire car both a little crumpled after living out of suitcases since leaving las vegas -- days before was nothing short of amazing. what a welcome! i was swept up to our beautiful suite while hubby dropped the car back a block or two away. the room was large luxurious and oh so welcome! the bed so comfortable with lovely linens and such cosy bathrobes. a well stocked and not outrageously overpriced mini bar was a nice surprise. sadly as our time was so short i had no time to relax but was whizzed straight back out into the heart of the city. chinatown and union square are on the doorstep and the cable car just around the corner. you really couldnt be in a better location. when we returned later that night (the doorman welcomed us back by name) we found the bed turned down our slippers laid out and a bottle of wine and some chocolates waiting for us - lovely touch! my only beef was the lack of free wifi - of all the hotels we stayed in during our trip only the taj and the venetian charged for wifi - seems common practice in large higher priced hotels. luckily there is a starbucks right next door!! sadly we didnt eat in the restaurant but did enjoy some delicious cocktails in the bar - try the st germain. we were truly treated like royalty on our fantastic but brief sojourn here and i am working on getting a return trip for our -st anniversary next year. or a trip to its sister hotel in new york!',happy
id16081,' i stayed at the waldorf recently while in nyc on a weekend fun-business trip with a friend. the prices were only slightly higher than the ny hilton and having never stayed here before i thought it might be fun. the waldorf is part of the hilton brand and being a gold member i was eligible for a free upgrade to a junior suite in the waldorf towers if available at check-in. we were put in the towers and told at the front desk it was beyond any luxury we could imagine. while the upper floor regular room we got was large by new york standards had great nyc views nice heavy drapes and linens it wasnt any better than other upscale hotel rooms ive stayed in. it also wasnt the junior suite upgrade i asked about at check-in although it was presented as though it was. we decided not to push it but i wish i had after reading others reviews. apparently the suites are something to write home about. im not a white glove type at all but it wasnt as clean and as high quality as i expected. the furniture and little things like the heavy leather case for a note pad were old and worn out and the paint on the bathroom door frame was chipped in several places. the toilet paper holder was behind you high up on the wall the light in the tiny closet didnt come on most of the time and there were several hair strands of various types stuck to the bathroom wallpaper. the toiletries in the bathroom were very nice but were never replenished over - days. this was two weeks after sandy and clearly that took a toll on people is attitudes but the service at the waldorf was inconsistent. we arrived just before some big benefit was starting and getting from the cab to the reception desk was way more confusing than it should have been with the doormen barking confusing orders at us by the cab and then only taking our bags up the stairs after we walked in looking bewildered - they seemed overwhelmed. the hostess and manager in oscars were nice in getting my to go breakfast but charged me $-- for a small assortment of danish and two cold coffees. of course by the time i trucked it all the way back to the room it wasnt worth fixing. but it wasnt what i expect at a luxury hotel especially since no one told us we could get a free breakfast in the towers. i happened to find out on our last morning there but the lady in charge of that was a fussy drill sergeant who only let me take our breakfast back to the room because i insisted and told her my friend was sick. on the other hand the staff in the tiny ground level lobby at the --th street towers entrance (which once again no one told us about and we only discovered by exploring) were very lovely. all in all it was fine and provided us with a nice hotel room in a great location. but the cachet of the waldorf doesnt match the reality. i can check the box on having stayed there now and go back to the hilton where it knows it is a business hotel and doesnt pretend to be something more.',not_happy
id16082,' this hotel is perfectly refined in its design and look. the bar and restuarant was an experiance in it self and even if you would not choose to stay at this hotel i warmly recommende to visit the bar and restaurant.',happy
id16083,' we stayed here again for one night to attend the ny international gift show. the check-in staff were friendly and efficient. our room (---- north tower) was large and clean. the furnishings were a little worn but acceptable. the air-conditioner worked better this time. we had to ask the front desk to turn off the message light on the phone--i couldnt get it off. i also asked them to repair the deadbolt while we went to dinner but this repair wasnt accomplished during our stay. the concierge wasnt very helpful in finding a restaurant--we were told just to walk down -th ave. but overall the hotel is a great find--both for value and location.',happy
id16084,' stayed here back in september for a few days for business. encountered some paparazzi in front of the hotel waitng to take pictures of a few celebrities staying at the hotel. what to know: staff - very professional and helpful. when asked to assist with dinner reservation and acquiring entertainment tickets. the provided quick response and suggestions to allow us fullfill our needs rooms - very spacious and chic. rooms are comfortable with a modern sexy appeal. very clean and well maintained. comes with a very cool trendy colorful couch and large big screen led tv. bedsheets are very clean and soft along with the blankets. bathroom too clean and can not find anything negative to ding them on. rooftop pool-club - during the day you can go swimming in a very small relaxing pool. but by night the place is converted into an upscale social gathering ground. this is where you can say the cool and trendy people meet and party. location - easy access to all of your key points in nyc. you have a starbucks accross the street and a cool little market which serves food as well. top chic hotel at a key prime location. if given the opportunity to come back to ny this will be my first hotel to check for availability.',happy
id16085,' i stayed in the panama hotel in seattle last night for the first time. i’ve wanted to stay here ever since reading jamie ford’s book “the hotel on the corner of bitter and sweet”. i’ve travelled to -- countries now and throughout the us (i used to teach computer application classes) and this is truly a “one –of-a-kind”. the hotel is a federal landmark and is maintained to reflect its historical nature. there is no elevator phone tv internet access air conditioner radio etc in the rooms. there weren’t there --- years ago and you know i really was fine with that. i did bring my laptop but the outlet didn’t match my plug so i actually went to sleep early – how about that! my room was furnished with antiques including a bouncy bed that reminded me of one my grandmother had many years ago. the mattress was comfortable with many pillows and a feather comforter. i slept like a rock. i travel a lot and i do use earplugs so i really couldn’t tell you if there were any noises to be concerned about. there was a sink towels and soap in my room as well as a very pretty japanese robe that i was tempted to keep. the bathrooms are co-ed and shared. mine was a couple of doors down and was very clean. i’ve stayed in several hotels with shared bathrooms before but never in the us. it made me feel like i was back in europe. there was a siamese cat (mocha) roaming around that is apparently very picky about who gets to pet him i was one of the lucky few. the guy (greg) that helped with the room was very nice and the owner (jan) was informative. guests get to have a free coffee and pastry in the tea and coffee house downstairs which is where i am at this moment writing this review using their free internet. i do recommend the squash bread i’d love to have a second piece but i’m guessing it’s not fat-free. i’ve read numerous reviews about this hotel and some of them were pretty bad but now that i’ve been here i really think it’s all about one’s perspective and what kind of traveler one is. i’ve stayed in a few other hotels in the seattle area including the crown plaza on several occasions. if you want a typical experience and are unable to see the historical eclectic unique features of a place then you probably aren’t the kind of traveler that would enjoy the bouncy bed the steep stairs the co-ed bathroom and you’re really going to miss out on a truly unique experience and this tasty tasty squash bread. if you’re like me and want to have new and unique experiences and love to tell travel stories and look for the unexpected then you really really need to come here. reading the book prior to coming just added to the experience. i see the ghost of sheldon everywhere i look and last night somewhere i heard the sound of a far off saxophone and thought of him….. good times! as a footnote – i was very concerned about what another person wrote about the rat traps and almost didn’t come here because of it. i actually looked around for them. what i found was one of those sticky flat things under one of the dressers. it‘s sort of like the insect traps i have at home. i suppose being this close to the water and around all this food (a million japanese-asian restaurant and food stores) there is bound to be mice. the traps just showed me the owner was being proactive about it. i didn’t see any mice and had i saw one well… again i’ve travelled to -- countries and have seen a lot of stuff – a mouse that would be the least of my concerns. you should have seen what i found in my hotel in egypt. anyone ever seen a camel spider? i won’t’ even tell you what i saw in the jungle hotel in belize. enjoy!',happy
id16086,' spent - nights here at a conference in the hotel. good location and nice lake views. check-in easy. room good size and well appointed. shame no tea and coffee making facilities in the rooms. would stay here again.',happy
id16087,' organized a gala fundraising dinner for --- clients in the ballroom - space is wonderful service excellent food was fantastic. great venue for events highly reccommend. the rooms are lovely facilities too spa one of my favorites in nyc. overall the hotel lives up to mo standard but some of the asian locations definitely top it.',happy
id16088,' my husband and i had been researching different hotels in new york on tripadvisor and didnt realise how expensive hotel rooms were in the big apple . the rave reviews for the pod hotel and its funky design struck a chord with us so we decided to book our --night stay online using the pods reservation page. its been a long time since the student days where we did the communal loo thing so we opted for the double bedroom with en suite. en suite? now lets be honest the rooms are tiny albeit exceptionally functional and clean and the toileting facilities are spotless but there really is no privacy at all its literally open plan. i found this rather uncomfortable as there are occasions when you need youre own privacy regardless of how well you know your partner. i defintely recommend the shared bathroom option. not only will you get the same comfy clean rooms theyll be around --- quid cheaper a night and you have the option of - bathrooms with music shower loo and soap. there is a wee light that tells you which are free and you get your privacy. were going to go back to this hotel on our return trip to nyc and going for the bunk beds next time. the location of the hotel is really central with some good food places around and its a relatively quiet street so its not too noisy at night. its also great to get free wifi so was a bonus. on the whole we had a very pleasant stay recommend it and will be returning.',happy
id16089,' location is great. just walking distance from -th avenue and central park and even times square is not that far away if you are not used to do everything by car! room was spacious and we sat on a corner where the fire cars passed but they didnt make enough noise to awake you. we had a room with a connecting door and that was irritating because you hear everything in the room next to you. so make sure you do not have that! we were on the -th floor. bathroom wasnt cleaned very good (hairs in the bath tub). but overall it was decent. we had dinner once because of the bad weather but i wouldnt recommend it. given prices in ny it is value for money but i think there are better options.',not_happy
id16090,' stayed here for one night august --th. was disappointed that it was not up to standards for most holiday inns. it is an older hotel and needs updating. the rooms were clean but still was disappointed. we had a city side view and we looked directly in on the peabody hotel. the location is great. you can walk to almost anything you want. the breakfast was very good and reasonable. they have a bar with a happy hour but we did not go in. the staff was great and check in was very easy.',not_happy
id16091,' my husband and i travel to nyc often as part of our jobs. we prefer the palace but got stuck at the hilton because we were reluctantly attending a large conference. imagine our surprise at how lovely this hotel was. our stay was lovely too. i begin to wonder if i stayed at the same hotel as some of the other posters. i am picky a hotelier is worst nightmare and i was well pleased. our club-level room was spotless our housekeeping staff warm and above reproach. never were we greeted with anything less than a sincere good morning and the club level lounge was accessible and well stocked. we never once ate breakfast out. the casual restaurant downstairs was wonderful too albeit expensive as one expects in nyc. only one staff member our check-out clerk was less than totally warm and solicitous and she certainly was not rude. when i arrived home to find my favorite pajamas missing a saturday night call to the housekeeping supervisor got my p.j.s express-mailed even though i offered to pay the postage. with its tasteful spotless rooms which interconnect this is the perfect hotel for families. and while we did not chose this hotel for its location it was amazingly well placed for touring. my love affair with the palace may be over. we have already decided to take my mother up for the christmas show at radio city music hall just because the hotel was so great.',happy
id16092,' terrible flight from the uk really tired. took a shared shuttle and was last to be dropped off. and what a lovely surprise to see this wonderful hotel. my room was adequate and olde world as well as quiet and i really needed to sleep. however i was disppointed that there was no tea or coffee facility. room service was extortionate so i just slept. the next day i found a really good cafe in the basement which i could get to by a back lift. they do great coffee and fruit salad which is a great alternative to the divine experience which is the fairmont buffet breakfast. this was the greatest breakfast i have ever had to pleasure to devour. the concierge was helpful and a little dismissive. he had no great recommendations. the hotel felt like a refuge where i was safe and well looked after and it was central for galleries shopsmarkets and other restaurants. it was wonderful and i would love to return one day with my partner for a romantic rendezvous.',happy
id16093,' my friend and i stayed at the comfort inn in november for a week. we found the reception people most helpful and friendly. the food in brendan is was very good dont forget to use your key room card to get money off-we did-and they dont ask!!! the hotel may be a bit dated but it was very clean. what a fantasic location. the subway macy is and the empire state building within - minutes. on the whole we loved our stay here. a bit of paint would help brighten it up. it was noisy at night with the dustbins being collected and the new yorkers do like to use their car horns!!!',happy
id16094,' ive stayed at this property many times over the past year on business and just never got around to writting about it. i have stayed at many other places in jacksonville that cost a whole lot more but in no place have i been treated as well as i am at this hotel. the staff - rom manager to front desk to housekeeping all go out of their way to make sure that things are right. the fridge is cold the microwave is not a mini low wattage version plenty of hot water that you dont have to wait hours for and above all - the rooms are uber clean (even in the corners of the bathrooms!). big flat screen tv with a wide variety of programing that can be seen from the couch or bed. the continental breakfast is constantly improving and there is always coffee available in the lobby - want more for your room just ask.. expect towels that are thin as a piece of paper- not here - thick and soft you can pay a lot more in jacksonville and not receive nearly the same value bang for the buck that you get here',happy
id16095,' we booked a great deal directly with the hotel to stay at the hilton for - night before flying on to vegas to get married. we normally stay at - star properties but were more than with the hilton for a one night stay. the check in was quick but this might change based on when you turn up as there appeared to be some tour groups arriving just after we checked in. the room itself was a little tired decor wise but perfectly spacious clean and the bed was superbly comfortable. i slept very well until -am (jet lag!) the view from the room was great i loved watching the planes land and take off. we ate in the -- hour bar in the evening. a word of warning if you order nachos the portions are big enough for -. the staff were friendly and if you like sports then they have tvs at the bar. we had access to the executive lounge for breakfast which was well presented and plentiful in supply. the decor was nice this part must have been recently renovated. in summary would we stay here again yes at the rate of $-- per night it was unbeatable.',happy
id16096,' i was a guest of this hotel for seven nights and all i can say is that this was a great hotel for me. the location was perfect the room was small but clean comfortable and quiet although with no view and the staff was friendly and helpful. not that i had time to explore the whole hotel but i was very satisfied with what i saw. for my next stay in ny this hotel will likely be my choice again.',happy
id16097,' embassy suites is always our first choice wherever we travel and we were not disappointed with the embassy suites chevy chase pavillion. clean comfortable rooms pleasant staff great breakfast and hour and a nice pool area--not to mention easy access to the metro as well as great shopping and restaurants right there in the hotel. great value for the money--not too far outside dc easy travel to all the sights. well be back!',happy
id16098,' we booked at this hotel because of its convenience. the rooms are so pokey and so many things need fixing. light bulbs and tv remote were out. the shower has almost no water pressure - even a balding man couldnt rinse his shampoo. towels are old and give you a dermabrasion because they are so sandpaperish . bedding and sheets leave a lot to be desired. the noise level from the street and surrounding areas is not helped by the flimsy single-paned windows and because of the lack of airconditioning windows need to be open in order to breathe. parking is totally inadequate spaces allowing only for cars the size of a mini cooper. the manager and his assistant were rude and had a definite no-care attitude. the best part of the hotel is the resident dog in the foyer and the aroma of the soap in the bathrooms. would not recommend this unless you are desperate.',not_happy
id16099,' i was booked by my client a the ames just last week (dec -----). upon arrival everyone on the staff (from valet to front desk) greeted me with a big smile and seemed to go out of their way to ensure my stay was pleasant — there was an issue with my key so they personally walked me up to my room and made sure i wasnt inconvenienced! the hotel is is a near-perfect location downtown — a short walk will find you nearly any type of food or activity. my room was a standard double on the eleventh floor direcly across from the elevator (one of the smallest rooms). the decor and amenities were nice and it was very comfortable. lots of power outlets by the desk and plenty of hot water pouring from the shower head (and a deep tub). however i had two small issues during my stay: first the hotel is wireless internet access was acting up in my room and i had to constantly log in to their router (with a passcode). i used several wireless devices and i had the problem with all three. second my room is location meant other loud guests would exit the elevator and the noise would be channeled directly into my room. i was awaken several times by unruly guests during the night (holiday parties going on downstairs). overal i do recommend the hotel as i feel both my quibbles were room-specific. a hotel is staff often makes-or-breaks a stay — and the employees at the ames were giving everything one-hundred percent (with a smile). id go back without hesitation.',happy
id16100,' got a great introductory rate to the new monaco in a restored historic building near the inner harbour. arrived to find a lovely spacious room with large windows super-clean bathroom and incredibly comfy bed. the staff was first-rate and the traditional kimpton wine tasting was held in a very comfortable lounge. it was an easy cab ride from penn station and a short walk to camden yards and the inner harbour area. the only real drawback - which hopefully will improve since this was a new operation - was the room service food. the panini i ordered was basically an expensive grilled cheese with no sides at all not even a potato chip. ill chalk it up to the newness of it all and hope for better food in the future!',happy
id16101,' wallpaper bathroom- just about everything could use an update. the vacuum cleaner does not get in the corners or edges and it showed in our room. there was an unpleasant smell in our room every time we walked in. i ended up buying a plug-in deodorizer to help with that.',not_happy
id16102,' very upscale with great views....has a balcony to look out onto boston. rooms recently re-done and extremely nice...staff very helpful......',happy
id16103,' we selected the hotel as it was rated four star and it was our last night of a long trip and we had an early flight. first the sheraton employees were respectful passionate and determined to please us from the front desk to the one bell man to maintenance but it stopped there. again the employees were great its the executive management that is obviously incompentent. there was one overworked bellman and no carts available so we hauled all our bags manually to the first room (note: in an alleged four star hotel). we entered and it literally smelled like somebody had thrown up in the room which we believe was the case given the clients in a conference at the time that should have been in a low rent hotel as they were low class and known per an honest employee for wrecking the place. we went down and they moved us to another room which was acceptable but still quite worn. the hotel showed considerable wear and tear on the walls poor calk work stained tile stained carpet....etc. id honestly give it a - star and my family and i would sooner sleep in a snow storm without heat in a -- vw van on i--- rather than stay there again. skip it save $-- and stay at the motel -!',not_happy
id16104,' a couple of weeks ago we spent a long weekend in new york city. the hotel we chose was the hotel pennsylvania. this was our second visit to the hotel and we found it again a great place to use as a base to see the city sights. right down the street from the empire state building and agross the steet from penn station - what a great location. the rooms are a bit dated but comfortable. the staff was extremely friendly and it has a fansastic attached restaurant - i would get the chilled sea food. if you are looking for a place to use as a base with spending a huge amount- hotel pennsylvanis is great. we never spend a lot of time at the hotels when we are in the city. we are out exploring the sights- and there is never enough time to do what we would like. the hotel fit what we exactly needed for our short vacation.',happy
id16105,' i stayed at the fitzpatrick grand central for three nights in june and was impressed by the hotel. the room was of a good size and the bathroom was well appointed (see attached photos). there was a flat-screen tv and an in-room safe. the room was very clean and comfortable - and no noise. the location is very good being next to the grand central so there was quick and easy access to the subway. i did a fair bit of walking and found times square easy to reach. the hotel staff were very helpful. the only improvement i would have liked to see would be free internet access. i had to pay for each day for wireless access but the connection was excellent. considering the very reasonable hotel rate i didnt mind paying a little extra for wi-fi. i would definitely return to this hotel again',happy
id16106,' we booked this hotel because it was close to ucsf medical facilities. what a perfect location! we could walk to the clinic and hospital in about -- minutes with no major hill climbs. the rooms are clean and well-appointed; the bed was very comfy. the city lights view was great; we heard no street noise on that side of the hotel. we were pleased and have booked the same hotel again for a second appointment at ucsf.',happy
id16107,' very attractive hotel in a nice area. staff were very polite and friendly and the have a roof pool open all year! while most aspects of our visit were very nice the guests in the room next to us decided to continue their part at around -am with very loud music and lots of loud talking in the hall which was very easy to hear in our room (in addition to horns being very audible outside). we called the front desk and eventually the noise stopped (think it had more to do with my wife going into the hall and staring them down). i understand the hotel is not responsible for their guests actions but their response in the morning suggested this is fairly common and not totally unexpected. the response from the woman at the front desk was along the lines of some of our guests like are young and like to continue their celebrations in the night...she said they dont allow it but it obviously happens a lot. so if you are not one of them you might want to keep it in mind. also we used the pull out bed for our kids and it was extremely uncomfortable. we dont expect much from pullout beds but this one was particularly bad. just a couple of things to keep in mind if they are not an issue for you it is a nice hotel overall.',not_happy
id16108,' i stayed at hotel indigo in jacksonville fl over the thanksgiving weekend while in town to visit relatives. i selected the hotel based on reviews from others and also based on the indigo web sites at this and other locations. so glad i did my homework because this was a first-rate hotel experience in every way. the room was sparkling clean the staff extremely welcoming and professional and the area around the hotel charming. i will definitely stay at an indigo hotel in the future. they really get it right. a++ in my book. p.s. i booked the room thru hotels.com and got a great rate by prepaying.',happy
id16109,' i went to the park central as a guest-chaperone of a school group that was performing at carnegie hall. the location of the hotel cant be beat. it is almost directly across the street from hall and it is centrally located a few blocks from central park and times square and relatively easy walking distance to most midtown attractions (empire state building chrysler building rockefeller center moma etc.) a subway station is right outside the hotel. the public areas (the lobby the meeting halls the front desk area) were nicely appointed with comfortable couches in the lobby surrounded by large multi-colored silk screen prints-photos of judy garland. although i didnt go to the restaurant or bar they both seemed very nice. the rooms were clean and comfortable but a bit on the basic. i did not have a coffee maker in my room (although some in our party did) and the decor reminded me of a motor hotel more than an in-town hotel. my main complaint was that the bathroom was very dark. i dont know what the wattage on the bulbs was in the bathroom light fixtures but i had difficulty putting in my contact lenses. i flipped the switch for the shower light when i first arrived in the room but couldnt even tell there was a light in the shower. however the bed was very comfortable and the widescreen t.v. was nice. overall the park central is not particularly luxurious but it is a nice place to stay if one is visiting manhattan.',happy
id16110,' the hotel is old and so as the room. we stayed at the executive floor which should have been better but we still do not find the room appealing. the executive lounge is ok but is sometimes crowded. the food are expensive but not so tasty. the service is just ok. free shuttle to-from the airport is nice but do not expect much help with the luggage. for a hilton hotel it is a bit disappointing.',not_happy
id16111,' we recently stayed at this hotel as part of a travel package thru victoria clipper - service to seattle. it seemed to be in need of renovation...very dirty carpet.....mold in the bathroom...paint job needed to be done. granted it was the lowest priced option for this package.... we just expected a little better quality.',not_happy
id16112,' instead of the (fake) champagne they give you at check in they should give you earplugs! i read reviews of this hotel and took the advice to book our rooms in the tower but there is absolutely no sound proofing in this hotel there is about --- an inch of space around the - very heavy - doors. people come home at all hours of the night and it is like they are standing next to your bed even if they whisper you hear the slamming of the doors the whole night! great place for night -owls but not for families! it is not all bad we had dinner at the hotel is italian restaurant scampo and it was superb. the concierge was also extremely helpful and gave us some great tips. location is great rooms were ok bathrooms a little dark and we could have used a light in the closet. steffi huber atlanta',not_happy
id16113,' weve stayed here multiple times when visiting family in seattle. this is predictably a pleasant stay; clean rooms friendly service free breakfast and wifi. only con is are the street noise (although location is convenient) and it can be a bit pricy although good for seattle.',happy
id16114,' sleepless at the jolly. we requested a king sized bed and we were offered two full size beds. bad start. wait it gets better. we were told no kings available. i guess they clearly saw how dissapointed we were so they offered an upgrade to a junior suite. we thought ok that is nice. the junior suite consisted of three chairs and a desk. and we did get a king sized headboard but a very very saggy queen sized mattress. wait it gets better. we hear this noise outside like a train but no trains on surface streets on madison ave. we look out the window and see large steel plates. we begged for another room offered to pay more and we were told sorry sold out. so we go to dinner and as we returned we saw large construction equipment outside our window. it will go on all night. what dissapointed us about this hotel no one told us about this when we made the reservation or when they gave us the room. as far as the room goes it does not look anything like the website. so we give it thumbs down.',not_happy
id16115,' although i asked for a quiet room ahead of time (and on arrival) i was given a room directly above the trolley stop & freight train. i asked for a change & was then given a room with a view of a parking lot close to the petco ball park which was even worse because i had to listen to the sounds of the ballgames. then at -:-- am i was awoken by the surprisingly loud shower of a neighboring room. also the lobby was bedlam the bedspread was soiled & the carpet worn. i checked out.',not_happy
id16116,' this hotel was basically okay and ill get back to that. but the name tropicana riverwalk must be in violation of some truth in advertising laws or something. yes it technically is on the famous san antonio riverwalk because the southwestern corner of the property is adjacent to the very end of the river but (and this is a very big but ) it is nowhere near all the activity on the real riverwalk. this hotel is an island in a sea of despair. it is surrounded by derelict buildings vacant lots and empty streets. there is absolutely nothing going on anywhere near this hotel for a at least a half mile; no restaurants no coffee shops no shopping no gift shops newspaper stands...nothing! and getting to the actual riverwalk area isnt all that far (perhaps a half mile walk) but it is through some very scary areas that you really really dont want to be walking through. my wife and i made the walk once but therafter we made a lot of $- cab rides to avoid being exposed to the adjacent neighborhoods. we probably wont stay there again--not because the hotel was bad but because it is so isolated in a crappy neighborhood. the hotel itself was nicely maintained and clean. it has a large bright lobby and all the staff we dealt with were friendly and helpful. in the lobby area there is a tiki bar and a coffee shop with a small gift shop around the corner from check-in. there was a good looking pool on the second level but we didnt get in because it was cool while we were there. our room was okay but basic. it was a standard double about --x-- feet or so. tight but adequate. the bathroom was likewise tight and as others have mentioned there was almost no where to put personal items except a small --x-- inch shelf. we apparently had one of the renovated rooms as the paint and wallpaper were fresh though the seam in the wallpaper was already coming apart in our room. thye room was clean and the maid service was good. the beds were very comfortable and you had your choice of pillow firmness. the weekend we were there the rock n roll marathon was going on so we got nicked for $--- a night with no breakfast or parking ($-- more) included. the room was more of a $-- a night room i thought that what we paid. again the hotel itself was okay but if you want to be on the riverwalk or visit the riverwalk pay more and stay where youll actually be on the riverwalk. this hotel would have been okay if we were at a meeting being held in it or if we were going to the municipal auditorium nearby but i wouldnt want to stay there again with the intention of partaking in the activities on the real rivewalk because they are too far away.',not_happy
id16117,' we checked in and found out that we came to the wrong residence inn...but they had a room and allowed us to stay. but not without being rude. we woke up and went to breakfast which was good but came back to two roaches crawling up the wall...when we told the front desk they gave an attitude and said they would investigate but wouldnt move us to a new room until then. the room had trash and food from previous guests when we checked in and once again the desk blamed our - year old. we are grown adults and felt like we were treated like mischievious teenagers! after working for marriott years ago and knowing their dedication to great customer service i am disappointed with the downhill spiral of negative experiences we have had with them this trip!',not_happy
id16118,' i stayed here for - days whilst visiting friends. probably the strangest hotel i have ever stayed in. spread out massively i needed to drive to breakfast. at check in they allocated a casita. it was awful. ugly decor. they put me next to a casita where they were doing major work. basically meant you could not stay in room as so loud. i was too jet lagged to complain. but when i got back at night i was welcomed to what one could only describe as a frat party in casita attracted to mine. i guess that is why hotel is cheap. never again a ghastly hotel.',not_happy
id16119,' this is an old hotel. something i would imagine jfk would have stayed at -- years ago. however the hotel hasnt been updated as much as it should be. while there is wifi and plenty of outlets in the rooms the elevators are extremely slow. i often took the stairs both up and down rather than wait for the elevator. rooms are large although i recommend staying away from the pool side since it can get quite noisy. air conditioner is positioned immediately adjacent to the desk so you get freezing air blowing directly on you if you try to work. had to turn off the ac while working and start to swelter in the room. safe was in the closet at a height of about - feet. if you are shorter like myself safe is useless unless you place a chair in the closet to reach it. on the other hand service was certainly nice. staff brought milk and coffee first night for my daughter and sent free juice to our room every morning. hotel is close to a small commercial strip with restaurants drug stores mcdonald is and a small market. also close to the metro so easy to get downtown to the sites via public transportation.',happy
id16120,' on the hotel website we booked a deluxe room for $--- a night. we decided to pay the extra $-- a night to have the extra sitting area so our -- month old daughter can sleep in the corner while we watch tv. we check in and we were greeted by all our rooms are deluxe rooms. some corner rooms are slightly bigger and have a sitting area. my impression was that we were going to pay $-- extra a night for an extra two feet of space. rene made things right she upgraded us to the executive suite. -- inch lcd tv in one room -- inch lcd tv in the other. nice two sink bathroom and plush king size bed. thank you rene! the restaurant knuckles has great food but horrible service. hopefully it was an isolated issue. i had to track down our waitress twice. once to take our drink order and another time to take our food order. even so i gave her a good tip because the atmosphere and food were great. so many tv is i didnt know what game to watch. great video games for kids (and adults). kudos to rene she made our trip very enjoyable! but dont book online book directly through the hotel.',happy
id16121,' i had previously stayed here for business and decided to return on the easter holiday with family. the front desk staff (latoya and barbara) were very helpful and friendly as were all other staff we encountered in the entire hotel. it was easter and they were sold out which did cause long waits for breakfast. our --yr old daughter swam every day in the pool. it is small and my only concern was the slippery floor. be careful...otherwise there were always clean towels and chairs available. overall we had a nice stay and would return for the convenience to attractions and the friendly staff.',happy
id16122,' leonard bolton i have stayed for a two week period for the past seventeen years at this hotel. the service staff is absolutely without a doubt the best in new york. from the time you arrive to the time you check-out the staff is always catering to your every need in a timely and professional manner. (margaret and carl) are simply the best! besides a great staff the rooms are very comfortable stylish and roomy. i would highly recommend this hotel.',happy
id16123,' the hyatt regency exceeded my expectations. usually hotels near the airport arent the best. the decor of the lobby and the room as well as the cleanliness was excellent. the front desk staff were friendly professional and efficient. great price and great stay.',happy
id16124,' im writing this review while in my room on my last night in the hotel. ill start with the positive elements of the san francisco marriott. the location is great. it is walking distance to the major shopping areas (westfield mall union square etc.) and to moscone center. the rooms are large (although this isnt a major consideration for me). the cheese plate is excellent and the room service prices are good for sfo. that being said this hotel is aging poorly--and the management hasnt invested in keeping it up. my major complaint is the extremely poor housekeeping (which is probably driven by cost-saving measures by the management company). there are several things that lead to this suspicion: (-) short time spent actually cleaning the room--ill get into the details below (-) two towels-king size room and--most egregiously in my mind--turning off the air conditioning every day and ignoring my preferences. first from an investment perspective: (-) the phone by the bed was not functional (-) the windows were so covered with grime on the outside that it was hard to tell if it was actually foggy or if it was just the dirt (-) the furniture was moth-bitten (-) the linens were moth-bitten (-) the bathroom amenities were minimal (only shampoo conditioner and lotion) (-) room service doesnt serve during lunch or anything after --:-- p.m. and (-) there was no wireless internet access in the room (you actually had to connect with a -.- foot cable to a modem)--so much for relaxing on the bed. housekeeping was ridiculous. im on an expense account so im not a penny pincher when it comes to tipping for good service. started out with a $- tip. bad service. bumped it up to $-- on the second night to see if it made a difference. nope. air conditioning turned off every day. ice bucket never emptied. bed linens not changed once during a five-night stay (with no instructions on energy (read: cost) saving initiatives). bathroom coated with scum regardless of how many nights i was here. bottom line i understand the desire to save costs. however there are enough hotels out there looking to customize your stay that id look for a property that charges the same amount but has a better in-room experience.',not_happy
id16125,' the staff were very helpful the location is excellent the room were just the right size for us. i think im gonna come back in christmas and i definitely will stay in this hotel. the only thing: the lobby is too dark. i think they could use more lights in it.',happy
id16126,' merritt island florida my mother-in-law and i stayed at the talbott may -----. it has a great location just down the road from the hancock building. tons of shopping and restaurants close by. if you are inclined to walk you can go a few blocks to the drake hotel and follow the underpass to the lake and enjoy the beautiful scenery. be aware the next place to cross back over is at the navy pier. the hotel rooms were spacious and the bed was very comfortable. the staff was extremely courteous and knowledgable. beware of the whitehall hotel down the road. ill write another review on that!!!',happy
id16127,' this hotel was severely run down the phone is didnt work the windows wouldnt lock noisy hotel room had a foul odor electrical outlets hanging out of wall sheets were stained porn on t.v. only - washcloth in bathroom. breakfast was bread and cereal.hotel staff was incompetent. had booked for - nights checked out the next morning. this place should be condemned!',not_happy
id16128,' they hosted an offsite strategic planning retreat i facilitated for a client. very professional responsive to our needs. rooms were great.',happy
id16129,' first of all in regards to the hotel:the bar is a great alternative to the fake plastic people of the standard downtown hotel on -th. the hotel itself is decent and for the price you are paying you pretty much get what you pay for. perhaps this is not your first time coming to los angeles so read on...about los angeles (really really really brief because i could write a book on it):this is the city that has shaped and defined nearly every concept of urban culture in recent times (it started in the -- is now especially prominent since the -- is). if you can live in los angeles you can live in any city in the world. period. los angeles is extremely diverse heavily cultured and has (unlike many major cities) a profound range from the urban to the suburban. new york has a variety of represented cultures and foods for example but ask any new yorker living in los angeles and they will tell you that new york doesnt even come close to offering the entire world in such close (and intimate) proximity to each other. los angeles is the epitomy of urban sprawl the entire city blurs into the county which then blurs into nearby countys and citys (you would only know the difference by being a local im not joking). it is all horizontal and immense. new york is big but it is compact and vertical. imagine taking a butter knife and spreading the entire world over toast - like chunky peanut butter youll get a few vertical clumps but overall it is spread even. there is a something of a metro system and considering la is size it does an incredible job under the circumstances of traffic and the vast numbers of significant areas in the city-county-thing. if you are visiting you will need to rent a car. if you can drive here successfully you can drive anywhere. period. if you are planning living here for a while get a car eventually but in the mean time learn the metro system and see how it actually is considerably good for the circumstances. as for bad areas vs. good areas? those are everywhere. everywhere is a bad area even bel aire. you just dont see it or know what bad really is. downtown is actually safe for the most part... but as a tourist avoid downtown areas east of broadway at night. during the day shop all you want - drive through the areas first itll give you some idea of what is cool and what isnt. the fashion district for example is a real blast during the day but at night shops close up and the homeless take refuge near store fronts where it is warmer for example. the area around staples center where this particular hotel is isnt too bad - it is actually right next to the super corporate area of downtown and it is actually very safe - just remember to never compare los angeles with your ol town in oregon or any city for that matter. things here are different.... if youve been to new york you may even agree... in particular the homeless are ---x more friendlier here far far far less hostile and more often then not go out of their way to earn just a little change if you can spare it by helping you move things into your car (dont worry they wont steal anything) or offering to clean your windshield anything. oh yeah one more thing los angeles is interesting in that it is actually perhaps the most relaxed urban city (people are for the most part relaxed) yet weve got the most insane looney psycho cops around. dont bother even talking to them theyve got serious mental problems or something... actually you can ask nearly anyone (if they speak english!) for directions and theyd gladly help you on your way.not to scare you because it is easily done just know that if you embrace the life-shifting perspective los angeles will give you you will be an incredibly well traveled person for the better part of your life.good luck and remember to check where people are coming from when they review because often times they carry with them a perspective from a small town or a community that is nothing near what los angeles is and presents in life.',not_happy
id16130,' hotel mela is in a fantastic location literally a -- second walk from the centre of times sqaure. rooms are fairly small (as you expect in new york) but perfectly formed and furnishings are of a high standard. staff are really friendly and helpful and they have everything organised very well including the end of stay luggage storage. overall this is a good hotel that i would recommend just based on its excellent location!',happy
id16131,' i am very disgusted with the service of some of the staff that work at this hotel my sister in law came to visit and stayed at this hotel and she receive poor service all the way around starting with the front desk staff a guy by the name of alex checked us in and when we asked him about parking in the handicapped section of the hotel he was rude and very inconsiderate i felt very offended because he said that if my in law didnt have a parking decal she couldnt park in handicapped parking and we would have to park across the street. when we checked in and got settled we decided not to go anywhere out to eat and wanted to dine in so we went to the resturant and we were greeted by two men one which seemed very arrogant and into himself and his name was matt the other man is name was james he seemed to be very down to earth and easy going we really enjoyed him but what really made my dining experience a not so pleasant one was the fact the person in charge of the dining room was not attentive to satifying his guest because he was so busy flirting with younger women and making very lude and crude comments about taking women out to drink and wanting them to come back to his room i have never felt so out of place it was as if i were in a sex shop and i was going to be hit on next. i also felt that he was rude in speaking in spanish to housekeepers when they walked through the resturant grabbing something to drink i had no idea this place would be so full of rude people and me being just moved here i heard this place was a nice relaxing place to stay but i must say the general manager of this hotel must let everyone do what they want and not take action for any wrong doings if i have learned anything from this visit while my family visited here that i will never come back and anyone i know who ask me what hotel to stay at this one will not be on my list at all.',not_happy
id16132,' let me count the reasons not to stay here. creepy people around and mooches. cockroaches are having a party here. gnat problem determined my ac unit was the source because it was no nasty. it also had a dead cockroach in it as well. moldy coffee bag left in the coffee pot. a fridge that sounds like someone is in there with a hammer when it cuts off. not well taken care of and not very comfortable.',not_happy
id16133,' hi everyone! i went to nyc for a weekend with m girlscout troop. naturally we wanted to be in a convient location near times square. but since we only had enough money to afford a cheap hotel( you dont gain alto from selling cookies) we settled for hotel carter. our troop leader did not check this websirte before the trip she just looked on the hotel website. the hotel website is completely different from the actual hotel. if you notice it rarely speaks about its excellent staff or family friendly activities or even its luxiourious rooms becauase the truth is the it has none of those. the staff is never available there is a club in the lobby and the rooms are positively revolting! ...............after arriving from a quick jaunt from grand central station we walked up the steps to what we now call hell. right next to the door is a small deli which seemed to be like a convienen place to eat. yet that deli was never visited due to our great desire of staying as far away from this hotel as possible! now the first thing that went through my head amidst the dirty carpet and plastic light this looks like a cheap las vegas hotel! but it is worse. we walked int othe loby to find a group of lets jsut sqay not kid friendly people sittin on a couch while a couple of rugs were laying around on the floor. after a lot of confusion with the front desk lady and her giving us procedures about the -.-- charge per extra key card we gathered around the elevator. aft-er about -- minutes and - of the two levators being pronounced out of order we arrived at our rooms which were inconviently put on three totally sepreate floors. the rugs were filthy it smelled as though there wer a dead rat and it was terribly cold. we wwalked oer to the window to find that there was no screen and it was extremely unsafe! then while we put our stuf down contemplating if we should put our clothes in the drawers we opened them up to find about -- gumwrappers cigarette buts and other odd trash. then we went to the bathroom which needless to say was not functionable. when it came time for bed my best friend and i sat huddled together on top of countless sweatshirts trying as much as possible not to touch the stained blankets. over the course of the weekend our experience got worse with more and more bad things happening. elevators got shut down. the manager who pretended to no speak english when there was a problem and most fo all the noises in the night. the location was a downside for me because i would rather walk half a mile in the dirty streets of nyc then stay in the even dirtier hotel called hotel carter. to add to my point my best friend our moms and i spent the duration of our time in hells kitchen the back strrets of nyc that in -our opinion were much more interesting and fun then sitting around in times square. dont go to hetel carter! you will regret it',not_happy
id16134,' super dog and people friendly property. far enough away but still walking distance to everything in dc. nice rooms sometimes a younger crowd but the great value and attitude towards your furry friends makes this a great little hotel. ps their is a whole foods around the corner to stock up your mini bar.',happy
id16135,' we usually seek out embassy suites when traveling with the kids because the room layouts are great for us. this es was not disappointing in that regard. the room was a nice size with a good size bathroom and a convenient extra sink in the bedroom. the linens on the bed were very nice and comfortable. i found the bathroom to be a little run down looking. also the suite was dusty. it seemed that housekeeping did the bare minimum so if there was dust it made you wonder what other cleaning shortcuts were taken with disinfecting etc. the free breakfast is honestly not worth the aggrevation. the food is almost not edible and it is so crowded that breakfast leaves you feeling stressed instead of relaxed. most of the food is cold and i found that they didnt even have a decent tasting cup of coffee.',not_happy
id16136,' stayed in the pennsylvannia for two nights from the --th jan ---- booked it with expedia as it was cheap and also right opposite msg where we were going to a concert i paid about £- a night extra for the penn ---- club room as you get a free buffet breakfast (even if expedia says no breakfast ) because if you stay in the club rooms you have access to the club lounge were breakfast is laid out !!! ok the rooms are well worn and a little dusty around the edges but the hotel has so much character that it makes up for it we have stayed in - other cheap hotels in new york and this was definately the best . i am a great believer in you get what you pay for so if you want -* and everything that goes with it stay in a -* if like me you just want a comfy bed and somewhere to crash in the centre of the city you cannot go far wrong (based on my experience of the penn ---- club rooms) . would definately stay again and there really is no easier hotel for msg .',not_happy
id16137,' we went to denver for the u- concert and our --th anniversary. they sent out a car for the same rate as a taxi nice. they had upgraded our room to a suite (for same price) without our asking for our anniversary...great! perfect location for denver. champagne was sent up for us...wow! elevators are slow hotel is a little older. breakfast (free so i shouldnt complain) was ok a little ordinary. however whatever they lacked in true up to date leisure they sure made up for in service. they recommended a restaurant and drove us there and picked us up. they helped us with the b bike system (fantastic for getting around). they helped us with how to get to the concert as well. im sure if we were younger they would be prepared with several places to go. they truly do try harder and we will use them again. dont rent a car if you are staying in the city. overnoght parking can be pricey and there are so many other ways to get around..',happy
id16138,' just spent - nights in sf at the hilton in the financial district. the room was beautiful and the view spectacular. we walked all over from there to the warf and even ghirardelli square. when we wanted to travel further than that we found several modes of public transportation all within easy walking distance. we did not have an issue with excessive noise however it is the city and you can hear traffic. that is just the way it is! staff was very friendly and went out of their way to make sure we had everything we needed. a great place to stay in sf.',happy
id16139,' we stayed for one night while our floors were being finished. thought we had a good rate thanks to costco. but then here come the extras... oh you want to park your car overnight thats $--. oh you want to check email thats $-- want a faster speed that ---k another $--. room service? of $-.-- fee plus --% hotel surcharge plus tip! cmon give me a break one night gets you $-- on top[ of the room rate. then some room issue cheap threadbare towelsome of which have stains and looked dirty. a sink that would not drain.',not_happy
id16140,' i highly recommend the magnolia dallas - it is got a host of great amenities that are all included in the price of the room. these include in-room wifi buffet breakfast with an ample selection of breakfast foods a cocktail hour and a milk and cookies session late at night that can work for families and for business people who need a break from working late at night. the health club has enough equipment to handle the morning rush too. there is no pool but there is a jacuzzi.. it is across the street from at&t headquarters so it is very convenient if youre visiting that company.',happy
id16141,' the service is impeccable and always with a smile. the room was great. everything was in excellent condition. the room was large for a - queen bed room and even had a divan by the window. the window looked out on one end of the a terminal of dtw. very cool to watch jets come and go from your hotel room. this hotel has its own security entrance to dtw which makes it fantastic for an early (or even not so early) morning flight. we left the hotel room at -:-- am and were in the the terminal by -:-- am. didnt even have to put on our coats. the pool and spa areas were clean and well maintained. there were plenty of towels. great place to relax at the end of your trip.',happy
id16142,' great rooms great service. alex lucero provided excellent service!',happy
id16143,' we loved the room the view as well as the helpful and friendly staff. we couldnt have been better treated. the bedding was comfortable and luxurious and the decor in our rooms was lovely. even though we were there the night of a fire downstairs the hotel is emergency notification system calmed us. thankfully we didnt have to walk down all -- flights before the emergency ended but we were so fortunate that the system kept us calm and the stairwell was close to our rooms and easy to locate. it is comforting to know that your staff responded so well and that your system worked beautifully. we appreciate all that you did for us. we will certainly recommend your hotel to our friends and relatives in the east should they travel to your area.',happy
id16144,' they charge for internet. bathtub would fill --- and not drain fast enough while showering. door knob was broken. read another reviewer in which someone was over charged so i kept track on things. one charge on card was more than the bill given to me. just a small amount so i ignored it. also had a dog barking in room next to us. location is great.',not_happy
id16145,' we arrived in jacksonville one day early for the tpc at sawgrass golf tournament and the hotel we booked was full at that day. so they sent us to another holiday inn nearby. asked for two queen beds guy at the front desk gave us a room with one king twice before he managed to find a room with two queens. later thar evening we went to the in-house restaurant.the barkeeper (who was also the waiter and the room service guy) was very nice but the food was terrible more like bad fast food. the breakfast was also unsatisfying and we left hungry. at the end we paid more than --- $ ! they will not see us again.',not_happy
id16146,' this is not a tourist hotel. the hyatt mccormack is off the beaten path and you cannot walk to any shops or restaurants from the. i was staying at the hyatt for a --day convention which the hotel was suited perfectly for. rooms were clean service was good and the beds were comfortable. the reception offered automatic rooim key card kiosks for check-in which was really convenient. the health club is mediocre not nearly as nice as other properties. the lounge-bar area is adequate with tv’s for sports and basic pub food. chicago is a wonderful destination - i would just recommend a more convenient location if you are going for a fun filled visit.',happy
id16147,' i grew up in san diego - mission beach was a regular summer vacation and i had never stayed here. we were pleasantly surprised. it was like stepping across the pacific to hawaii. the lobby sets the tone for the entire property. the two kids were with me - ages -- and --. we had a great bay view room with a little kitchenette (which always helps when youve got kids). we made popcorn every night and watched the seaworld fireworks from our lanai. the grounds are beautiful the restaurants yummy with wonderful service. you can either play on the bay or take the short walk across the street to the ocean. bike and scooter rentals on-site. highly recommend this to anyone visiting the san diego coast.',happy
id16148,' i came to san francisco for business and i have stayed in various hotels in the union square area. this is my first time staying with galleria park hotel and it is one of my favorite hotels now. the rooms are clean the staff was friendly and the wine hour was great. nice updated rooms and lobby area. if you are in town def give this hotel a try you wont regret it!',happy
id16149,' we always try to stay at a drury inn after we stayed at one in west des moines a couple months ago. this one lived up to our expectations. the beds and pillows are very comfortable. the free breakfast is delicious and i liked the cheese and hot sauce next to the scrambled eggs to add a southwestern kick if anyone wants it. we didnt have an opportunity to take advantage of the free wings at night however. a unexpected surprise - if you are looking for extra outlets look on the side of the desk - there are three!',happy
id16150,' very nice hotel. location is great.',happy
id16151,' my first visit tithe windy city (last october) and after much research decided to stay here. a bit difficult to find (from the tube-train stop) as a newbie but once found easy to get to again. bit of a wait to check in but staff apologised and gave a voucher for free drink in the bar - nice touch one of the comfiest beds i have ever slept in and towels smelt of coffee - just lovely. a place that was probably trying hard to be really cool and seemed to work for some guests - but that apart a good place to stay',happy
id16152,' we stayed here to celebrate our --th wedding anniversary. we ended up here by accident because i failed to make a reservation at another hotel and when we got there they didnt have any vacancies. i was very pleased with our stay so this might have been kismet. our room was small but very clean. we took the palmer house tour which is $--.-- but you get a very big lunch at lockwood for that price. i was so full from lunch i had trouble staying awake for the first part of the tour which is a lecture but is very informative. pros excellent location for subway restaurants and cvs. cons there was only two people working the check-in desk and they were very busy when we were checking in. no wifi or fridge',happy
id16153,' stayed in seattle from july -----. the sheraton is at a great location. shopping and restaurants everywhere. rooms were ok. definitely an older hotel but well kept. even though sheraton said it was renovated in ---- looks like just the bathroom counter and floor was updated. tub and tile walls look older. only - or - elevators were working. all and all a nice hotel.',happy
id16154,' we spent three nights january ----- at the hyatt capitol hill with our teen. it was conveniently located to tour the capitol & supreme court as well as smithsonian museums. the breakfast buffet included an omelet bar and was first rate. after walking all day the heated pool was a godsend. we got an excellent aaa rate probably because it was a holiday weekend. the staff was kind and helpful. it is close to union station for shopping and dining.',happy
id16155,' great place to stay if you are going to a baseball game. easy walk to the park. hotel is very clean and the staff is exceptional. our only complaint would be that the restaurant wasnt open on saturday evening (due to lack of business). however we were able to order at the bar and the food was very good. we would definitely stay here again.',happy
id16156,' we recently had our daughter is wedding reception at the boston harbor hotel. it was a joy to be there. we were given the best of care from beginning to end. the venue is gorgeous the food was delicious the waitstaff was efficient and thoughtful. having accomodations at the hotel the day before and the day of the wedding made the experience more relaxing. there was time to rest and enjoy what the hotel has to offer including an amazing view of the harbor.',happy
id16157,' the chancellor hotel is a wonderful hotel. its location is fabulous - right on the powell street cable car line and in the heart of union square and its easy to get to all san fran has to offer. the staff are excellent and bend over backwards to help you in any way they can. the rooms are clean and nicely decorated and a pillow menu is even offered to guests!! i felt very welcolme and comfortable in the chancellor and recommend it to everyone visiting san fransisco.',happy
id16158,' this hotel has been updated but still shows it age. i would recommend the hotel for business and vacation travellers. however beware the hotel hosts major conventions and gets very busy. the staff was good and service was good. if you are in san francisco purely for pleasure i would recommend the jw or marriott in union square.',happy
id16159,' i had read bad reviews of this hotel before i arrived but my reservation was made by my husband is boss ahead of time (for a business trip) and we were told we could not change it. so with very low expectations we asked for an upgrade upon check in. the front desk guy was friendly and said he gave us a better room. the place is very run down. it is one of those enormous old hotels that must have been glamorous in its day but is plain scary now. our upgraded room had worn out carpet faded wallpaper garage sale reject furniture and cheesy bedding. we were at the back of the hotel a few floors above the l (above ground commuter train) which went by every -- minutes(in my sleep-deprived recollection) all night long. not only did they charge $-- for internet access they charged per device! so we had to pay twice so that i could get online to book a different hotel while my husband went to his meeting (which i did easily thanks to tripadvisor!). for all this the price was nearly $--- and the place appeared to be packed. i give it two stars only because it was clean and the staff were friendly and appeared almost apologetic.',not_happy
id16160,' loved this hotel as soon as i walked in. the lounge in the lobby is very chic and the drinks are awesome! it starts to get very crowded at around - pm. so make sure you get a seat before then. they have a car service that is complimentary that will take you where you need to go. the rooms are very dark not a ton of lighting. i didnt mind that though we werent in it much at night anyways just to sleep. the bathroom is nice and the shower is big! i would def recommend this hotel to younger people. as it is a pretty hip hotel. cant wait to go back!',happy
id16161,' two blocks from fisherman is wharf so the best place to stay un san francisco. easy to walk to good restaurants shopping pers -- and so on. expensive parking and no free wi-fi ist is expensive.',happy
id16162,' i have stayed at the buckminster five times when i was in grad school in boston. the first couple of times were okay but the last three stays were awful. the bucky is location in kenmore square is super convenient to fenway (across the street) and to the subway stop. it is relatively cheap and the rooms are okay. the hotel staff is courteous but refused to upgrade me... no perks for frequent stays. i asked for a quiet room and they gave me the noisiest room in the hotel (facing fenway park) with night game lights noisy boston red sox fans seriously loud street noise and the commuter rail. if you stay there ask for a room that does not face fenway! the air conditioning was on the fritz during two summer stays. rooms are hot and stuffy and with all the noise you cant really open the windows. winter stays were more pleasant. this hotel is good for students and red sox fans not good for families the eldery.',not_happy
id16163,' i have been staying frequently at this hotel for the last two years. i consider it to be my home away from home while i am in boston. my company used to book my travel for me but now i call or email the hotel directly. the service is as personal as you wouldnt believe and its obvious that the staff and management take pride in their property. i meant to write a review a long time ago so this is for my freinds at copley from mr ihrd see you soon guys.',happy
id16164,' i found the hotel to be quite pleasant. the staff was very courteous and accomodating. i loved that is was not decorated genericlly. it has a mission style decor. i found the hotel to be very clean from the entrance throughout the lobby down the hall and the room. i had read the trains could be loud but did not experience any noise at all. the walk to the riverwalk was not far and felt very safe but i did have my -- year old army son and a friend of his escorting my everywhere! i thought the breakfast was very good for $-.-- and change. it was better than the dennys down the sreeet. i have no complaints at all from this visit! i would love to come back for another stay as i did not have enough time to see all the sights that san antonio has to offer.',happy
id16165,' i booked the wrong dates for my trip to the final four in houston. it was a no change no refund price. the booking company said i was out of luck. but i could call the hotel and see if they would make the change. they did! no charge! i was so ! that was a huge win for me! a change with no fee when they clearly had me on the hook. my airline change through frontier was a $--- charge with no sympathy from the company. hey too bad get the right dates next time! they might as well have added idiot to that. i was impressed with the hotel! walking distance from reliant stadium: clean good sized rooms with a standard free breakfast. service were nice and friendly. at a cost of about $--- a night total it was a great price. i would tell friends and family to stay at this hotel.',happy
id16166,' this hotel is perfectly situated on the san diego bay. it is walking distance to the gas lamp quarter pet co field and seaport village. our room had a beautiful view of the bay and coronado bridge. the check-in process was easy and friendly. when we walked in the lobby was bursting with activity. people traveling with kids will be pleased with all the activities that were offered. the rooms were spacious and sparkling clean. the beds and lines were fantastic quality. also the pillows are amazing!',happy
id16167,' the millennium is a grand dame hotel built in the --s and features very ornate interior design. it was the hotel in the --s site of the first academy awards. the rooms are average sized with relatively small bathrooms. the carpets need replacement in some areas but it is clean and the staff is very friendly. the huge bar has many small table seating areas and expensive prices. there is a small bakery almost next door and a starbucks a block away that opens at -am. we went to the mccormick restaurant a block away and had an excellent meal. the tiny hilton across the street features a very quiet bar and a nice sandwich menu.',not_happy
id16168,' we booked this hotel based upon location and the fact that we would be redeeming priority club member points to pay for our stay. i travel for work and generally stay at ihg properties (holiday inns) and earned enough points to stay in nyc for several nights. although the hotel is nice and has a great location the hotel cleaning staff never cleaned our room. after -pm i inquired at the front desk and they said they were running behind schedule. upon our return at --pm the room was still not cleaned and the front desk said we must have had our do not disturb sign on the door. well to say the least they were not very serviceable but did have housekeeping send up towels which we go about midnight. i travel to nyc alot on business and stay at the sheraton or novotel which are nearby - and i would highly recommend those properties as i have never experienced poor service having stayed with each of those properties about -- times each. i could go on and on but it was mainly the attitude of the employees that was bad. they did not have a resident manager at the time and the acting manager was hesitant to make any correction to our bill but did offer breakfast. when you are paying over $--- a night for a room (or the value thereof with our points) you would think they would offer more professional courtesies. the health club that is available to guests however was spectacular.',not_happy
id16169,' my sister niece and i stayed at -- park last weekend and i cant say enough great things about this place. great location and fairly quiet for nyc. water newspapers and free coffee in the very stylish lobby everyday -plus a free wine reception (which we never got back in time for but am sure it was terrific). staff and concierge were beyond friendly and helpful - they are dog-friendly and even place a personalized pet bowl to welcome dogs by name who are staying in the hotel! beds were super comfortable and this was one of the larger rooms ive had on my many previous trips to nyc for business. very clean rooms and bathroom and all the added touches that kimpton hotels do so well. am planning on bringing my sons back here in december!',happy
id16170,' i am a repeat customer at the grand hyatt as it is close to my work. i feel that lately it is getting pricier for what you get. the rooms are average size and the nice features are the huge flat screen tv snack bar great shower and bathroom. this room had - double beds and i usually get a king size. maybe that is why the room felt smaller this trip. they were having a rowdy benefit that had something to do with bartenders that included screaming partiers at -am in the morning....not good for us working folk. it was a sunday night. the downside was that my room was hot and i couldnt get it to really cool off even with the thermostat. overall i will most likely stay here again but felt that this past trip was a bit of let down from the norm.',not_happy
id16171,' this hotel seems to be a major staging point for alaska cruises and theyre very knowledgeable about all the ships and piers. we stayed here before and after our cruise and each weekend morning at breakfast the lounge was filled with travelers going or coming from one. the breakfast is free and included waffles cereal and fruit. the staff was very friendly and helpful and the room was very clean and comfortable. the hotel location isnt as close to the center of downtown as the name implies but it is a short walk to the space needle and monorail and for $-.-- you can be downtown in a few minutes. a walk to the hotel from the same spot downtown takes about -- minutes. the staff is to store luggage while you explore the city before check-in or after checkout (we did both) but this was the only area i had a problem with. we gave them our bags after checking out but before we were to catch the shuttle to the ship. after a nice walk and lunch we returned and they couldnt find our luggage. the shuttle driver was kind enough to wait for us as they searched but after -- minutes he was ready to leave. at that point they got me involved in looking. there was little organization to their storage and i wasnt able to find the bags either. finally after another five minutes and after they abandoned the search i found the missing bags in a corner buried under larger pieces of luggage. luckily my wife was slow in getting off the shuttle bus and we left soon after. to the hotel is benefit when we retrieved our luggage the second time at check-in they found them immediately. there are a few nice restaurants nearby and we enjoyed very good meals at crow and bahn thai.',happy
id16172,' travelodge is right at harrison red line stop on the cta. cheap way to get there from ohare is to take the blue line change at jackson and harrison is just one stop away in the direction of --th street. i walked to chicago insitute of art navy pier aquarium field museum willis tower and union station from the travelodge so i found the location very handy indeed. check-in was a breeze the young woman was very friendly and accommodating as my friend was coming later so she sorted out all the check-in details. the room was a deluxe double room with two double beds and was a very nice size with a good sized bathroom and kitchenette. i found the bed very nice it was very soft and i like that. yes the aircon unit is loud so if you cant sleep with loud noises this may be a problem. neither of us had an issue. the only thing that annoyed me in the hotel is the wait for the elevator. we were on the --th floor and had to wait a long time to get the elevator each time we used it. but that is nit-picking. overall a more reasonably priced downtown hotel you will not get in chicago and we left feeling like we had a good stay and good deal.',happy
id16173,' the rooms were updated beautiful view of the space needle. great location to walk anywhere downtown seattle. staff was very helpful when needed. we would stay again.',happy
id16174,' ive stayed a few times in chicago and tried both rafaello hotel as well as the allerton. i find the allerton is my preferred property based on price (although they both have the same great service). weekends are pricey but weekdays make up for it. the staff are friendly helpful and very un-obtrusive. theyre available if you need them; problems like tv remotes with dying batteries are taken care of immediately. the regular rooms are fairly standard for a downtown location and well maintained (and hey - it is chicago... why on earth would you be in your hotel room for more than a few hours sleep?). off-season the upgrade to suites is a real treat; i cant say enough about the larger rooms and the televisions there are larger than my townhome! ive seen lots of complaints about the elevators but confess ive never noticed in my multiple stays in the hotel. they are a bit tricky to figure out (to get to the fitness room for instance only one elevator goes that high) but it seemed like a standard wait. the treat of wandering out to wicked shopping is great and it is close to the tourist info kiosk if you need any assistance in finding things to do. i did deal with the concierge a few times and that would be the only weakness for the place; they seem to be part-time and were unable to follow up on providing what i thought to be simple things like hockey tickets).',happy
id16175,' we are locals but decided to stay @ the pan pacific prior to the rock & roll marathon-half marathon to make the early morning preps easier. we were glad we did! the location may seem further from downtown seattle than most --- star hotels but it is deceptively close and quite easy to get anywhere. the hotel team was friendly and helpful. the hotel itself was comfortable - extremely comfortable bed (key before-after running -- or -- miles!) well-equipped bathroom (with walk in shower and separate bath) sitting area by the window plenty of storage. although we did not have in-house meals seastar a well-regarded seattle seafood restaurant is on-site as is a starbucks (good for inexpensive breakfast). further wholefoods is underneath the hotel - you can get any meal of the day there snacks a bottle of wine etc.! --- blocks north of the hotel is the up and coming slu (south lake union) district which has more and more great restaurants popping up every day. downtown seattle belltown space needle-seattle center pike place market are a ~-- minute walk (or - minute tram ride). space needle is an easy -- minute walk from the hotel. we will definitely stay here again when we need a pied-a-terre in our fair city!',happy
id16176,' i appreciate the concept of this hotel and thought the modern twist on things was fun. it wasnt very clean though and they didnt clean once while we were there (- nights). we splurged for the terrace that came with a jacuzzi and when we got in the room we found out that the jacuzzi wouldnt be turned on and filled with water until next month. little disappointing. the club that the lobby floor is on transforms into a night club that is certainly fun while your there but didnt expect to still be able to hear the music when i got to my room four floors up. overall great location and decent price but i wouldnt go back.',not_happy
id16177,' for travelers this is a great hotel. hotel offers park and fly program. complimentary airport shuttle included. asst. mgr. talitha uiha (from hawaii) very helpful. rooms are very clean and comfortable. morning complimentary breakfast and coffee welcomed on way to airport.',happy
id16178,' i shopped around quite a bit before i booked here and honestly i booked because of the reviews here on tripadvisor. but i dont give it the above average rating it has received by many others. the hotel itself was very average (motel - quality).....nothing spectacular at all. i felt the room was clean and the maid service did a good job. they do seem to be reluctant to give extra towels for some reason though. the one thing that was kind of bothersome were the knats that were in the room when we checked in. i think the maids leave the doors open while cleaning and they enter then with all the trees surrounding the facility. this could easily be fixed with better awareness. also the in-room safe did not work. make sure you get the $- per day charge removed from your bill if it does not work. it was laready included on my bill and would not have been removed if i had not said anything. leo in the office was very helpful and pleasant during our breakfast visits. and the breakfast itself was what i have come to expect.....your basic waffles cereal hard boiled eggs oatmeal muffins (weekends only) milk juice coffee.....more than adequate. be aware that parking is very limited. if you return late on a weekend night when the hotel is at capacity you will not find a place to park. this happend to me and after going into the front office to ask for help i was told to park in the overflow lot out back (which looked like a homeless camp) or pay $-- to park next door at the marriott. i chose to park at the hotel on the end of an aisle that was technically not a parking stall but did the job and was out of the way. in the morning i saw that others who returned even later than i did had the same problems and some even parked in the landscaped areas. they really need to address the parking problem. with as much as i found myself going downtown for activities there i think if i were to do it again i would pay a little extra and stay downtown. i just think this place is average at best. i also believe a bit overpriced for what you get.',not_happy
id16179,' the highlights: we had a wonderful view of the space needle and puget sound from the --th floor. and the location was perfect - two blocks to the monorail shops close by near pike market.the downside was that we needed a rollaway for my daughter and they wouldnt provide one. when i booked the room they had said we could have a rollaway in the room but when i arrived they said we couldnt due to fire regulations. so my daughter put some heavenly pillows on the floor and slept there for two nights. i suggest if you need one in your room that you have them email you the details so it is in writing. the lobby was open and business orientated. the bar seemed cold and uninviting right off the lobby. we had breakfast at the restaurant and the staff were very friendly and helpful there as was the concierge. the pool was ok located on the -th floor fairly bright with comfy chairs. overall not the westin experience im used to. will probably book elsewhere next time.',not_happy
id16180,' we just returned from a week in new york city ------ - ------- and really enjoyed our stay at murray hill suites. the staff is friendly and the doorman accomadating helping with lugage and hailing cabs. the location is great close to everything and in a neighborhood that gives you the feeling that you are a resident as opposed to a visitor. the building was once an apartment complex and still maintains that ambiance. the units although on the older side are clean and comfortable. we particularlly enjoyed having a kitchen since some in our group wanted to eat before the theatre and others wanted to wait until after. there are a number of deli is and grocery stores in the area which allowed us to save money and eat in the apartment some of the time. our one bedroom unit had two full sized beds and a fold out sofa in the livingroom which was very convienent for our group. we will certainly return to murray hill on our next visit to nyc.',happy
id16181,' we had an excellent stay at the iroquois. we where upgraded to a deluxe room. great staff very helpful the room was small but very nice and clean. high quality towels and robes fresh bathroom. free wifi with great connection speed. we where on the --th floor very quite at night. it was not so warm when we visited so i can´t say anything about the quality of the air-conditioning. - minute walk to times square empire state -th avenue around the corner... a lot of small nice restaurants nearby. really nice restaurant and bar in the hotel. breakfast was a bit expensive but there is a average diner -- meters away and a subway down the street... smaller hotel if you want to stay at a quality hotel but not on the +--- rooms-hotels this is an excellent choice.',happy
id16182,' i was put up here by a nyc organization that invited me to an event they were holding in the neighborhood. as my usual business travel to new york focuses on midtown east staying here was a chance to experience the other side of midtown manhattan as a visitor. it is a nice area and very convenient to central park columbus circle and subway lines that can take you quicklly and cheaply up-downtown. i liked the vibe and comfort of the hotel yet a couple of standard in-room amenities for this quality property were missing--no in-room coffeemaker and no bathrobe. the fitness club was better than average but i had to pay $---day to use it even as a paying guest! not a competitive point.',happy
id16183,' my wife and i stayed at the st francis - weekend nights. our room was in the original portion of the hotel. we looked out on union square and all the activity going on there. when we drove up and were told weve been waiting for you it certainly set the right tone. staff was very helpful as i was turning in a rent car close by had to unload check in and then take the car. the room was a little small but not overcrowded. it was very clean well appointed very good tv and has a safe. the bathroom shower was two headed which i enjoyed but my wife didnt until i figured out how to shut off one of the heads. for convenience helpful staff well kept hotel the st francis is hard to beat.',happy
id16184,' stayed here for - days at the end of a - week trip to california with my husband and - sons. the reception staff were exceptionally friendly and helpful. we opted to stay in the slightly smaller courtyard rooms as they were not overlooked and seemed quiteter. rooms were nice nautical theme wonderful aveeda shampoos etc evening wine reception was great. location was good for trip to alcatraz but area was very touristy and a bit tacky. i think i would stay near union square if i went again.',happy
id16185,' this was my second stay at the hotel carlton and it was just great. the staff are so helpful and are so willing to provide all kinds of tips for visitors. as far as noise request a higher floor. i was on the seventh and heard very little street noise however i also brought earplugs with me and i did need them for a couple nights. the walls are thin but if it gets out of hand talk to the front desk about it. the location is great no problems in the tenderloin area but i didnt venture out too late at night. lots of great places to eat in the area it is a walkers paradise and you just dont know what will be around the corner. try fly next door great salads. also sears restaurant for breakfast. on sutter and powell. oh ladies!!! check out kabuki spa in japan town. i loved it. they do have a web sight wednesdays is women only fabulous japanese style spa.',happy
id16186,' my colleagues and i went for a after work drink to this place. good thing we had made a reservation. seems as though it gets really really booked. loved the appetizers and wine selection. the place is expensive though and gets super-packed after -....',happy
id16187,' stayed at pod -- this week and it is vibrant clean well-staffed (& they are so helpful) and well-located for midtown east! the rooms are very pod-like -- a bit like a ship is cabin but id stay again! just read up on the options for accommodations when you reserve. we fit - in a queen room but id like it even better for just me in a double. great french restaurant next door too.',happy
id16188,' my wife father in-law and i stayed at the hilton charlotte university place from june --th to july -rd. we booked our stay by using the hilton honors toll free line and received a government rate for both rooms. the information sent to me from the hotel concierge staff said vip check-in was available on the --th floor in the executive lounge -:pm until --:pm we arrived at -:--pm and preceeded to the --th floor. there was no one at the concierge desk on the --th floor. we waited -- mins then while getting on the elevator to return to the front desk a hotel employee was getting off the elevator and we asked about the honors check-in. she called down to the front desk and another of the hotel staff finished the check-in process and made the keys. we asked about local restaurants and were given the suggestion of the lava bistro (a great place to eat). we also asked for a late check out and was told -pm would be the best they could do (this fell thru also). the problem at this point was the promised vip check-in that was mishandled. we proceeded to our rooms on the --th floor the rooms were good and quiet my wife is father was across and down the hall. remember the executive lounge served as the concierge desk. we went to the lounge to ask directions and found no one at the desk but a sign saying they will return in - mins. we waited -- mins then went down to the front desk only to be directed back to the lounge we explained that no one was there and we waited -- mins. another staffer said he was the concierge and he had come down stairs to help the front desk. i could see that getting help was going to be a struggle. i asked if i could use the computer for directions and was told yes. another time the concierge was at the desk printed directions for us. a sign on the executive lounge door said due to the july -th holiday the lounge would be closed from july -rd to the -th. i found out that this hotel does not have a concierge on the weekend. i could not believe this what hotel a hilton hotel does not have a concierge desk on the weekend?? it closed friday morning and opens monday. i thought that someone at the front desk would act as the concierge on the weekend but i was told the concierge was not on duty. the front desk was hit and miss for directions over that weekend. it appeared that none of the front desk staff where from the charlotte area and had no idea how to get to the major sights and attractions. the exercise room is open -- hours. however the - treadmills were both broken to some degree. one treadmill would not work without a key that was missing and the other would not incline. the lobby contained a glass cage with finches that seemed to be lit all the time. i would sometimes be in the lobby up to --:--pm and the cage was still lighted. i thought the birds would have to sleep sometime. i asked the front desk and was assured the cage light is turned off at different times and is moniteried by special staff person. i hope so. this hotel seems to be geared solely towards business travelers and not for people on vacation. we did enjoy a complimentary breakfast buffet at the hotel dining room each morning. the rooms were very clean and comfortable. and the shops surrounding the hotel are varied and nice. overall i would only recommend this hotel if you are traveling there for business or a family function.',not_happy
id16189,' convenient location close to downtown and amtrak great service from the hotel staffs ex. front desk bell man and concierge. special thanks to mary mastrubuuni who was very helpful to offer where to go- eat suggestions even called several places for me. i traveled around the world and stayed in many great hotels. the service- care here is remarkable!',happy
id16190,' i am recommending this hotel to anyone that is visiting this area. the people especially jon coleman there were very nice and made by stay feel like i was still in my home. everything was clean and the breakfast buffet was great. i feel like a king during my stay there and definitely will stay there again anytime im close to this area.',happy
id16191,' we went to memphis for the -th of july this year (------ - ------). we stayed at the laquinta on macon cove. this was a very nice place. the beds were incredible. breakfast was good - complete with eggs and bacon-sausage! the staff was very nice and helpful. the hotel was easy to find and most of the attractions were within -- minutes of the room. we felt it was in a safe location as well. we only wished the pool was outside. we look forward to our next stay!',happy
id16192,' great stay in charlotte at staybridge suites especially compared to the last time i got a room in charlotte which was a nightmare! it was definately worth the bit extra to stay in a nice clean hotel with staff that treated me like a human being instead of a criminal vagrant! everything was clean. the room had everything including a toothbrush and toothpaste and a complete kitchen...and the breakfast buffet was massive!',happy
id16193,' we lucked out with this hotel. we were in town for a tennis tournament and decided to bring our dog since the hotel allowed it. he is a bigger dog (-- lbs) and they allowed up to --. that was wonderful and worked out so good for us. when we checked in they asked what kind of room wed like. i said whatever works easiest for a dog. the clerk said ah! got it! he put us on the -nd floor. that was fantastic. there was a door on that floor leading to steps that went to the pool and we could take our dog out that way. we also discovered a great loop to walk him that was about a mile or so. yet they did have a dog area for him too. but it was nice not to have to deal with elevators (because not everyone likes dogs and certainly might not appreciate being in tight quarters on a elevator with one) or going through the lobby every time we wanted to take him out. we also had a nice view of the water and our dog got a kick out watching the ducks paddle right under the window. i was very pleased with the hotel and thought the staff was super. every time i needed anything they were more than to help. for us this turned out to be one of the best dog-friendly hotels weve ever stayed at.',happy
id16194,' we stayed for four nights towards the end of november coming from the uk. decent room and shower nice and clean. free wi-fi in the room and nice to be able to use a pc on the -th floor to print off our boarding passes. downtown was quiet due to thanksgiving but it was a nice sanctuary from the madness of nyc. the bar next door is good and had some decent food if you dont want to walk very far. overall a decent place to stay downtown very near to the subway - & - lines and id certainly stay there again if the price is right.',not_happy
id16195,' in town for family wedding; great reception at the hotel and nice room.',happy
id16196,' thanks again for a wonderful stay. the hotel is conveniently walking distance to times square. it was perfect for a trip to new york. romm was clean and the beds are so comfortable i missed them when i returned home!! :-) staff are very friendly and professional and always available to answer questions or make recommendations. tip for seeing a show on broadway- check at -- am day of show for sell off seats!!!! double decker bus tour was great and times square at night is amazing. truly new york is the city that never sleeps!!! looking forward to going back and we will definetly stay at the hampton inn again!!!',happy
id16197,' brand new property! from the driveway entrance you can smell that new carpet & new paint smell. lovely! not one complaint. the beds are comfortable the towels are still fluffy & the staff extremely nice. i really liked the area the hotel is located in. lot is of college bars & restaurants & great people watching. highly recommend!',happy
id16198,' we stay at this hotel - or - times per year. we use their park and fly and it is very convenient for us. the staff at this hotel is just awesome. they have a very positive attitude and we feel very welcomed each time we come back. in fact we call it our second home as they make us feel so welcome. the rooms are very nice and clean. the hotel manager is very accommodating and is interested in making our stay a very pleasant experience. you cannot go wrong in staying at this hotel. they have a very nice hot continental breakfast. i would recommend this hotel to everyone.',happy
id16199,' visited new york for my birthday with friends and this hotel was in a convenient location to the activities we had planned. there was nothing special about this hotel however the rooms are huge. there were - of us who stayed in the double bed suite which consisted of - double beds and a pull out sofabed. the rooms lighting wasnt the greatest and the hotel had a slight mildewy smell but again it was in a great location and the price wasnt bad. biggest downfall = paper thin walls. we returned from our girls night around -am however the room next to us didnt get in until about -am and we were awakened by the commotion coming from their room. i could hear their entire conversation verbatim which consisted of various - letter words you dont want to hear that early in the morning. would i stay here again? probably not',not_happy
id16200,' first time to nyc and stayed here location really good however room basic noisy air con filthy hallways lift out of order and were on -th floor carpet in room dirty reception staff not always helpful bitten all over whilst stayed there and brought a cockroache back to uk which can only be from there!',not_happy
id16201,' congratulations! your bid for a --star hotel at $--- has been accepted! waldorf-astoria! -- sayeth priceline. i squealed. heaven! the waldorf! movie stars! glamour! gorgeousness! well the waldorf is all that but alas twas a bad blind date for me. i was in new york for less than -- hours and was so looking forward to staying in this queenly hotel. nightmare. i had to change rooms three times (four rooms in all) in one evening. the first room was lovely: --th floor looking down park avenue. but it had no dsl--a necessity for me in my work--and that was a surprise. it took the staff about a half an hour to move me (presumably they were turning down the bed in the awaiting room). as i settled down in room #- to answer e-mails i became aware of the loud creaking elevators which were on the other side of the marble wall in the bathroom (can you spell echo chamber ?). i told the desk please dont think im a pest but if this is the only night i get to stay in the waldorf i really dont want to carry away the memory of a loud elevator. may i please change rooms again? another half hour went by and into room #- i go. by then it was getting late so i went out to dinner. it was after -- pm when i learned that the dsl was broken in room #- so here we go another half hour to transfer to room #-. farewell deep long bathtub! hello view of parking lot! waaaah! but it was after midnight when i was ensconced in my fourth and final room and i wearily went to sleep. the maid came in at about - am waking me up: my fault for not putting dnd on the door. ack! next up: the double-billing on my dsl access. (yes they removed it but still.) next up: the first broken iron. then the replacement iron that disgorged the steaming contents of its water receptacle all over my best pair of pants blistering and ruining them. oh fie waldorf-astoria on your cheesy and cheap appliances! finally: me writing the management to tell them of my disappointment then the cavernous silence of them never answering me. not a word. not an apology. not one word. ive got absolutely no complaints about the staff: everyone was helpful as could be. woefully i must report that the waldorf-astoria for me was a bad dream and a bad night is sleep. though i paid only $--- it wasnt worth it sad to say. i guess you get what you pay for: they knew when i signed in that id won the hotel on priceline so i guess my comfort wasnt worth their time to notice or remedy. too bad: im a food-travel writer and photographer and i blab about the good and the bad.',not_happy
id16202,' the aqua building has always been my favourite building in chicago and when i saw a groupon for the new radisson hotel that opened there i bought - nights immediately. the hotel is very modern - the rooms are immaculate with clean lines and minimalistic design. loved the radio-dock for our ipod which also included an aux port for my android. i used the free wifi to connect to sirius to play in the room which was an added bonus. i bought the upgrade waiting list option for a corner room with king bed. totally worth it at the discounted rate of $-- a night. we were on the -th floor so the view wasnt that great but i was just thrilled to be in the buildling. we could see a sliver of the park and navy pier. because it was feb the outdoor poor was closed - but you could tell that it must be lovely in the summer time. there is an indoor lap pool but there are only - lanes so it is a bit limited. there is also a super hot spa (jacuzzi) there and a port for your ipod so you can play your own music while enjoying the pool-hot tub. the pillows were very soft - but comfy for us. the bed also very comfy. the toiletries were nice though i found the conditioner wasnt that great even though it was made in france . the shower is funky - with a rain-style shower head and an secondary chrome shower handle. the door men are very friendly and the lounge-filini bar are very funky. the bathrooms on the main floor are really crazy - with mirrored tile covering the walls from floor to ceiling. location is great - very close to michigan but on a quiet street so very little vehicle traffic.',happy
id16203,' just returned from a three night stay. first i want to compliment the hotel staff - especially the front desk the bar tender and the parking valets. they were all a delight to deal with and they helped make our stay in philly great. as far as the hotel itself - my review is more mixed. it is new and it does have the potential to be outstanding but there are definitely some kinks to be worked out and some changes that need to be made. first i must mention some of the really good points about the hotel: the beds are amazingly comfortable and the whole place gives off a fun european-style vibe. and as i said above the staff is gracious and truly seem to want to take care of their guests. but now the less than top rate: the hotel seems to skimp on some basics. for example there is only one bar of soap in the room. that is one bar of soap to share between the shower and the sink (not an optimal arrangement when one guest is in the shower and the other wants to wash her hands!). sure theyd bring you another one but why should a guest have to request and additional bar of soap?? also in the small rooms (which we got initially probably because we used hotwire to book our room) there is only one chair which is a desk chair. if two people want to sit down one is on the bed and the other is on this counter-height chair. it just felt skimpy. when we spoke to the desk staff about the chair issue they very kindly offered us another room a suite in fact. the issue there (which the hotel staff is well aware of) is that the suite is handicapped accessible and the shower which has a rather short curtain totally floods the bathroom. then the water does not go down the drain in the bathroom floor because floor is not sloped properly. again everyone tried to be accommodating and housekeeping brought us lots of towels to mop the floor but this is definitely one of those kinks that needs to be worked out before i could give the hotel an excellent rating. however all things considered i think that it is a lovely hotel with a terrific staff and i would certainly consider staying there again.',happy
id16204,' booked a superior king room for a special occasion and requested a high floor with good view. only option was -th floor room (with adjoining room which was ocupied by another couple and you could hear every move they made!) overlooking --th street. plasma screen didnt work so a small sharp tv on a stand stood at the end of the bed. hairdryer didnt work on occasions either. woken at -am everyday by trash trucks delivery trucks on --th street. bed was comfortable and room was an ok size for new york. desk clerk was rude upon complaints of above.',not_happy
id16205,' we travel to nyc about once a month from north carolina and seaport inn has become our only place to stay in the city! we have been staying here for a couple of years now and the location staff and terrace rooms are fantastic! suheidy estevez has been at the front desk each time we visit and always remembers us by name where we like to visit my husband is favorite cookies and has a true heart for serving others. while i mention suheidy by name i have to say that every member of the staff at this quaint hotel is fantastic!!! the seaport neighborhood is wonderful to walk around after working all day. there are great little restaurants wine shop and activities going on. the pier is nice for an early morning walk and-or tai chi. we look forward to our next visit... next week!',happy
id16206,' for labor day we decided to head to six flags fiesta texas and i came across this hotel. ive stayed at stay bridge suites in other states and it is been hit or miss with cleanliness and them having the room you reserved. this hotel was great! from the moment we arrived we were greeted with a smile our room was ready and clean and the pool was fantastic! we even walked - minutes over to pappadeux seafood for dinner. there was also a texas land and cattle resturant in the hotel is parking lot. the beds are firm - so it wasnt the best sleep and the a-c blows super cold in the living room and the bedroom remained warm which made it more challenging for me to fall asleep. the pool is on the third - floor (outdoors) so it is pretty. your room key gets you into the gated parking lot and it fills up st dark. the front desk staff was friendly and we enjoyed the stay!',happy
id16207,' unsavory neighborhoodnudie bars etc... unclean walkways. food only soso. felt unsafe in parking lot. someone tried to enter our room around -:-- a.m. was not room service the man tried to enter from the sliding glass patio door. a definate lack of security.',not_happy
id16208,' room wasnt clean when we arrived. the ice bucket had smelly stale water in it from previous tenant. poor job on housekeeping. the couch had stains on it. the room was not very comfortable it was just tolerable. tried to get the a-c going with no luck. the room was outdated and overrated. we ordered room service think dessert would be quality... we were wrong...horrible bland food and you can only get ice from the room service department. called front desk no answer. customer service did not exist. we have decided never ever to stay here again. worst hotel ive been to in a long time. i tried to sort out all the problems with the front desk the next morning asked for manager...was told there was not manager on grounds and i would get a personal phone call from them. well its been a week and no phone call.',not_happy
id16209,' booked the one nights accommodation at the wolcott for jan -nd after reading some mixed reviews. thought the location would suit us traveling from montreal with amtrak being a short distance from penn station. check in staff were not friendly and gave the impression i was inconveniencing her by arriving and requesting my room. the room was outdated and run down. two beds in one room and another in a little side room just off the bathroom. beds had a stale smell about them and floors and walls were both dirty. bathroom was small and in need of some major work. cracked tiles and dirty floors did not give a welcoming feeling. i am glad this was only booked for the one night even though that was hard enough to deal with at the time. i would certainly recommend not staying here if you are looking for something cleancomfortable and welcoming. location was handy to penn station but that is the only positive thing about this hotel. i will definitely not return to this hotel even for the location.',not_happy
id16210,' no one could accuse the tabard inn of being a monolithic chain hotel. instead it is a collection of quirky rooms narrow staircases up and down and a lovely restaurant. not a bad place to stay at all - and very reasonable rates for d.c. i paid usd--- per night in a room with a private bathroom (they also offer cheaper deals with shared facilities). the room itself was huge with lots of antique-looking and rather lovely furniture. the free wifi and breakfast were nice touches - the noise from the bar one floor below and the lack of good lighting and a shower screen less so.',happy
id16211,' ourgrand daugter is senior class trip was to new york just last week. the tour group changed the lodging to this hotel. the -- teenagers and the - chaperons were to be able to check in upon arrival at approximately --:-- am but when they arrived they were told they could not check in before -:-- so they walked the streets of new york. that was just the start of it all the rooms were nasty light fixtures held together with duck tape rust and mold on the racks in the bath room and very poor plumbing. the lobby in this place looks like a - star hotel but when you go thru to the rooms are disgusting and that is putting it mildly. at midnight my granddaughter and her - roommates had to be moved to another room because the toilet would not work that same night the sr. class advisor requested to be moved from athe room next to the elevator and storage room for the cleaning equipment the noise was outrageous in the - days they were there - more of the rooms for their group had to be moved because of plumbing problems. this place should be shut down by the health department. perhaps they could just rent out the lobby good location but horrible experience.',not_happy
id16212,' simply put there was nothing to complain about at this hotel. many pluses make this hotel ideal to stay at if you are touring philadelphia. the attached paking garage was clean and well lit with a daily charge of $--. check-in was a breeze and the clerk was very cordial. our room #--- was very clean and the bedding was comfortable. the housekeeping staff was friendly and ready to help. the roof top pool appeared clean and had a deep end depth of - feet. free wifi is available in the room. we ate morning breakfast at the hotel with a variety of items on the menu. this is a pay for breakfast with the full buffet costing $--.-- and a more modified buffet charge of $--.--. this hotel is a ---- minute walk from the independence visitor is center liberty bell center and constitution center. to find eateries walk down -th street - block to market street turn left and walk about - blocks until you spot the sigh for penn is landing which a favorite for food and entertainment. during this walk you will also see eateries along the street. the other possibility is to walk down -th street - block acroos market street and straight ahead to an inside shopping area which offers a food court. this will be just past the subway sub shop sign. this food court remains open only until - pm during the week.',happy
id16213,' historic hotel in walking distance to fenway park on kenmore square with access to bu and other cool areas. staff are nice.',happy
id16214,' in the middle of everything this very old hotel provide little service. just tsquare and nothing more. rooms are very tired toooo looooud from the elevator and other rooms!!! avoid it for long stay!',not_happy
id16215,' excellent hotel. stayed ------- - -------. we we booked for a room on the -nd floor but i asked about availability higher up upon check-in. they graciously and quickly accommodated and we received a room on the -th floor (highest floor) with a gorgeous view. they called it a partial view but i dont know why. it was a gorgeous view of everything. there is nothing negative that can be said about this hotel. one minor thing... $--.---night for parking. but it is completely secure parking and worth the price. you can walk to the space needle. it took us about -- minutes. pt is close by. theyre building a light rail across the street so i imagine when spring rolls around that will be ready. still the monorail starts at the space needle and that takes you right downtown so that was a great way to get around. we didnt have to drive our rental car once when we were visiting the downtown area. the exercise room and pool are top-notch. everything is very very clean. the breakfast was more than fantastic with a huge selection of whatever you want. check out the restaurant across the street called joey is ! wow! excellent food service atmosphere. casual dress is fine although you wish you dressed up but only because it is such a beautiful restaurant. i highly recommend joey is. it was a perfect hotel all-around and i would absolutely stay there again. free starbucks coffee in the lobby ----! and it was always fresh!',happy
id16216,' we stayed at this hotel for - nights and first impression not good as staff very unfriendly!! only one who smiled was the doorman! we were given a room in the old wing. clean but very small and would only recommend the rooms overlooking the pool area. good location for public transport.',not_happy
id16217,' had stayed here in the past and really enjoyed it. gaslamp district on a saturday night can be a little too boisterous for me - try to avoid a room facing towards -th or island on the weekend if noise is an issue. the staff could not be more efficient professional and friendly. sean at the front desk was fantastic - gave the impression that he was welcoming back an old friend when we checked in. got us our ideal room which was set up with dog bed and bowl for our pup when we arrived. for future reference i have a friend who is allergic to dogs and cats so inquired and was told they have pet-free rooms. great shower and toiletries. very comfy bed. excellent minibar and snack selection in the room - not your standard airplane bottles. im sure well stay here again next time in town. in the too cute department: when we drove in to the valet there was a chalk board above two water bowls welcoming the very important pooches - and our dog is name was up there. just gives you an idea of how seriously they take pet friendly. ill try to attach a photo',happy
id16218,' this hotel has soothing turquoise and green colors throughout. the room surprised me with their kitchen-office area; sitting area (with a sofa bed if needed); and the sleeping area (we had - queen beds). nicer than i was expecting. plus free wi-fi. breakfast was the usual ho-hum with cereal bagels waffles etc. i have to say i am tired of places having a selection of only -% or -% milk. especially when they serve (slightly watery) oatmeal which deserves cream or at least regular milk. close to lots of stuff if you need to be in north phoenix - right at the black canyon conference center.',not_happy
id16219,' okay starting with the bad parking was $-- for one day including valet service which really isnt crazy but we werent informed until check out. the water pressure in the shower was dismal. that is the negative. on with the rest. these days hotels toss around the word boutique quite a bit. i have stayed at the upper eschelon of these in ny the hudson time paramount and a few other ian schrager creations as well as the posers the ravel in long island city for example. when i booked a room at the palomar i was unsure where they would fall in the mix and i am here to tell you that they are boutique in the best sense of the word. the room was spacious clean and beautiful. the lobby and common areas were also rather ecclectic and quite nice. there was even an unexpected wine and finger food party in the afternoon. the staff was polite and attentive and all and all i would not hesitate to stay here again and can highly recommend it.',happy
id16220,' nothing really stood out at this hotel. rooms were ok service was ok location was ok. so it is really hard to write a comprehensive review. if your going for a night or two them this hotel should be ok. one bright spot was an awesome bbq spot down the road it looks like a gas station but definitely stop and eat.',not_happy
id16221,' arriving boston late on a friday evening the price suppose to include a wine reception which we never received which is fine since it is something extra anyways. check in was quick & polite enough staffs. but this is definitely hands down the worst hotel in terms of cleanliness. we stayed in boston for - nights the house keeping never bother to clean our room once since we checked in even though there is a service tag & we ran into the cleaning lady cleaning the room next to ours. when we mentioned it to the front desk when we checked out the guys simple said im sorry and we will let our house keeping knows. i really hope they let the message comes across. very disappointing!',not_happy
id16222,' we had a wonderful stay at the sheraton; it turned out to be the perfect base of operations for a whirlwind family trip to chicago. the hotel is conveniently located within walking distance of the navy piers and it is easily accessible to the museum campus. the hotel staff was very attentive particularly in their interactions with our six-year old. our suite was quite comfortable and we very much enjoyed our club level upgrade and the convenient continental breakfast that came with it. our visit was a memorable and enjoyable experience.',happy
id16223,' the tryp hotel located south midtown. it was one of the few hotels with sufficient room for a family of -. right near penn station msg and macy is. hard wood floors in room. ample room in bathroom. maybe could have put a light in the closet so my older child could change without being in front of the rest of the family. more than enough dresser and closet space. kid is could watch one tv adults the other. breakfast just right and you might get the continental breakfast thrown in. there is a neat attempt at social media with lobby friend. it try is to put together people ho might want to do things together or share a cab somewhere. police station next door so could feel safe but didnt always feelthe dark -th ave was safe but fine. times square is a quick walk north and everything else is very accessible. there was a pillow on our couch that the zipper was broke. i intentionally left it near the front door but it wasnt placed. really could have been my fault for not pursuing it further. really not a problem. beds were very comfortable and room was always clean now the staff was younger and very energetic. they really tried hard in being very accommodative. the young concierge was fine but really wasnt too sure of certain things. like ideas on how to get to the parade and best times to get there. he followed up perfectly after one of his recommendations. the recommendation was pricey (reviewed later) and he was genuinely disappointed in what i said. so they might need to be more up to date on the city. however i will always take an energetic effort over apathy at a more established stuffy hotel. the staff asked again and again how things were. we would recommend this to anyone especially families. so work with the staff because they are willing to work with you.',happy
id16224,' so pleased with this la quinta property! booked online aaa rate ($-- w- tax). arrived to find the hotel nicely located back from the highway on a circle lined by more upscale biz hotels. * front desk staff check-in was lightning fast. courteous too. * almost-new room was almost as big as a suite with fast wi-fi and thick walls (so there was little if any noise from neighbors). * deluxe continental breakfast had both hot and cold items including diy waffles. * pre-prepared bill - receipts slipped under my door at night eliminated the need to wait in line for check-out. fantastic! i travel for business a lot and love to save money w-o sacrificing any amenities. this hotel was just the ticket and id return there again if i ever have to go back to jax.',happy
id16225,' i was just back in dc on business and stayed at the st. gregory. the staff are always very helpful here and were able to accommodate my onsite request for one of the isuites. it is rather like a embassy suites hotel if you get one of the suite roomswhich have a full kitchen. i had no intention of cooking but i like these rooms as they have a living area where the desk sofa tv are located (by the entry door-hallway). not only do these rooms provide nice work-relax space they provide a noise barrier from the hallway. the rooms are generally ok but the bedding is rather old school with foam pillows nylon bed spreads and the new flat panel tv is in the closet. i chose the hotel because it was close to my business activity and also was close to shopping which was good because in my free time i could pick up some holiday purchases. good restaurants nearby as well. room service was prompt and well prepared.',not_happy
id16226,' roomy and accomodating. no complaints here! staff were amazing and helpful. couldnt believe the spacious room i received at the discounted rate i paid through resorts plus international.',happy
id16227,' overall i find the embassy suites north very nice and very comfortable. the evening manager is get together is nice and the breakfast is excellent if your flight is not at - am or earlier. with high security at the airport most guest have to be at the airport at least - hours early so most guest cannot use the free breakfast service although the coffee fruit juice and pastries become available around -:-- am. the only disappointment is they charge for hgh speed internet when surrounding hotels supply high speed internet access for free. i just pull up to the window and use my wireless to access the four points sheraton accross the street. there is also free free wi-fi in the area around the hotel so why do they charge their guests?',happy
id16228,' i stay in marriott hotels almost exclusively and i find this hotel to be inferior in almost every regard. granted the location is excellent and the champion restaurant and sports bar is very good but there are many aspects of this hotel that are unacceptable for such a costly property. there are extra fees for everything. if you arrive at night the valet parking ($--.--) will most likely be filled and you will be forced to park in the copley place mall parking. there is an hourly rate for that parking structure and can cost well in excess of $--.-- per day if you take your car out even once. the hotel fails to tell you that you can get a validation in the mall that will reduce the cost (albeit slightly). the internet charge is $--.---day and if you want to use your computer in the restaurant or other areas of the hotel you have to pay an additional charge or go to the sheraton where it is free (according to marriott personnel). we took a red eye flight from california and they could not accommodate an early check-in but assured us that they would call us as soon as a room became available...let me say that the call never came. i didnt find most of the concierge staff to be friendly although they were in general competent. in addition the hotel is in need of renovation. the carpet was stained the furniture nicked and the grips in the bathtub were dark and in general looked unclean. the furnishings are very plain and the room was not particularly attractive. in general this hotel is neither typical of the quality i expect from marriott nor worth the cost. i dont understand why this hotel has received such high ratings...this hotel has only one thing going for it...location location location.',not_happy
id16229,' great place to stay at the lax. my wife and i crashed here the night of our arrival at lax. its a great place because it is so close to the airport. maybe the closest property. so as soon as you leave the terminal your shuttle is just a quick ride. front desk was great and quick. rooms were very clean comfortable bed and pillows and dead quiet considering we could see many planes landing but no noise. the best part was the room service. we were tired and hungry...we each ordered salads and some side dishes. the food was excellent not just your normal basic hotel food. we were really impressed. we also stayed at the doubletree down the road on our way out of la. also a great hotel with ultracomfortable beds. both are great hotels. i wouldnt stay at radisson for our whole trip because of proximity to lax. we stayed at the doubletree for most of our trip since it is just far enough away from lax in el segundo that you actually feel like youre in a city not airport. both are great. but the radisson is best for quick in-out airport access.',happy
id16230,' i stayed at the smyth last week and had a great experience ( again) great staff so nice and helpful without being obnoxious clean quiet great location. if i ever win the lottery ( if i ever play the lottery) i am buying an apt there. cant say enough good things!!!',happy
id16231,' the management and staff went out of their way to help us during out stay. the room and service were great!!!!',happy
id16232,' so after our last experience at this hotel i swore we would never return(noise issue-snarky attitude from the front desk staff). we stayed here for a wedding and had a - bedroom horizon suite. the room itself while dated was very spacious and nicely appointed. i understand they are undergoing a renovation so that hopefully will get the rooms up to modern day standards. the food was good room service was efficient and ther were several things that did go well this visit. we were away from the atrium area so noise from the bar was not an issue. during our last stay we were unable to sleep due to excessive noise. several complaints to the front desk offered no relief. it was well past -:-- am before the noise died down. the ironic thing is during this stay security knocked on our door at -:-- to tell us to hold it down. the occupants of our - bedroom suite consisted of me my wife my -- year old mother-in-law and my two kids(- & -) who were asleep! after arguing with security that we were not making any noise he finally realized it was other guests talking loudly as they walked down the hall(the only reason he conceeded this point was it happen right in front of him as he was talking to us). the final negative thing was we were late for the wedding because valet was so overwhelmed. they were having a large corporate christmas party and simply could not handle the volume of valet customers. it took several repeated requests and over -- minutes to get our car. this stay was a little better...but not much. we will probably not be back which is a shame because this hotel has so much potential. as a platinum member of gold passport i have always had a certain loyalty to hyatt. however after the last two stays here a problem getting a room in san antonio-even though i am supposedly guaranteed a room as a platinum member and a subsequent stay at the westin on the riverwalk in san antonio my loyalty is fading quickly.',not_happy
id16233,' i stayed here for three nights. very expensive for what was there - but that is dc for ya. very beige and sort of tired not much light in the room. wireless available at a price but unreliable -used the ethernet connection (also at a price) instead. tiny bathroom where you had to squeeze into a corner just to close the door (it nearly whacked into the toilet). as others have recently noted no free breakfast (but there are some coffee shops and food courts nearby with good and inexpensive breakfast fare). id rate it at about the comfort inn level - but at least comfort inn has free wireless that works!! my room had an interior view (of the roof of the lobby and the rest of the hotel) but now i realize that perhaps the staff was doing me a favor since there is massive construction to the west that other reviewers have mentioned. that is likely to continue for a long time (at least into the fall) so be forewarned. location is good - easy walk to chinatown metro stop a bit longer to metro center.',not_happy
id16234,' i stayed here during veterans weekend. i wanted to attend the japanese american natural history museum across from the hotel so i wanted to stay here so that we dont need to drive a short distance if we stayed other hotels in downtown. the lobby area is small as well as the hotel room (i stayed at a standard room) but it was clean and fine. i dont think their restaurant or breakfast was great for the price but dont eat at the hotel as there are many restaurants in little tokyo just around the corner. caution: the area around the hotel isnt that bad but you dont want to go down the -rd street-olive. i forgot to turn on olive and suddenly i was driving in a skid row.',not_happy
id16235,' very nice hotel located directly on michigan near great upscale shopping and restaurants. sirens on michigan were very noisy all night as was construction next door all day. service was spectacular and everything was very clean. turn down every night. cookies were left for my daughter along with a bottle of evian and a personal note. they had a gift bag for my daughter when we arrived. concierge was very helpful. everyone greeted us whenever we came and went. coffee at the restaurant was excellent. prices affect the rating for any establishment however. parking at $-- is too much. most downtown parking is $-- or under. some garages are $--. for $-- a night it should come back cleaned and waxed with fresh cups of coffee inside. we got an excellent deal on travelzoo.com. however our experience sold us on this hotel and we will make an effort to check this hotel first on our next visit. prices fluctuate but when it nears $--- this hotel is too expensive. over --- is too expensive. $------- is reasonably fair but i always try to come in below $--- pretax. great hotel that gets extra hype from oprah. with the many great hotels downtown prices must stay competitive.',happy
id16236,' my husband and i stayed at the sheraton san diego last weekend (june --- ----) and thought it was great. first let me explain to you that they have two towers the bay tower and the marina tower. the towers are actually two separate hotels connected by an outside walkway. it takes about - minutes to walk from one to the other. the marina hotel is definitely the nicer hotel and has all the amenities. second the hotels are very close to the airport and offer a free shuttle to and from the airport. we did not rent a car the entire trip. we were given a room in the bay tower (so for the purpose of this review i will be grading the bay tower) which was nice but there were no amenities. we were notified at check-in that the pool and hot tub in the bay tower would be closed until june -- at least but that we could walk over to the marina hotel and use that pool. the room was nice...it had a nautical-themed decor. we had an excellent view of the marina and all the boats out our patio door. the comforter was down or something like that but it made crinkly noises when you moved or rolled over. also there was no public computer to use again that was located in the marina tower. we had to go over there to check e-mail because we didnt bring our laptop. i think the bay tower had wireless internet if you have your laptop with you. the spa and fitness center were also located in the marina tower along with bicycle rentals and various other activities. the location was great though. there is a shuttle pick up near the hotel that can take you to sea port village for the trolley tour. we actually walked the - miles to sea port village because the weather was nice (or you can rent bikes from the marina tower). overall the bay tower was nice because we didn’t mind walking over the marina tower but in the future i will be sure to stay in the marina tower.',not_happy
id16237,' this hotel is well placed on fisherman is wharf for all the tourist attractions. the hotel staff are pleasant and helpful. the concierge was particularly helpful. the bedrooms are good sized but there is no double glazing. on arrival we are given what must be have been the noisiest room in the hotel. on the corner with the trams clattering past late into the night and early in the morning although the beds were comfortable we did not sleep well. we were moved quickly the next morning to a quieter room but there was still a lot of noise from the car park and from other hotel residents in the corridor. the water pipes rattle when other people turn their taps on.',not_happy
id16238,' this was my second visit to this property which is located on logan circle. though the location my be central for business it is a bit of a walk (or a short cab ride) to the various shopping and eating areas around philadelphia. i recognize no hotel will be perfectly located for every kind of visitor but i think that for leisure travelers a hotel in rittenhouse square may be more conveniently located. quibbles with the location aside this is an excellent city property with a grand sprawling lobby and small gym and nice indoor pool area. the service is seamless and friendly and the food and beverage service is top notch. since i last visited the hotel did away with the clunky armoires and installed a dresser topped with a large lcd tv. the tv offered a sophisticated and comprehensive media program which is the best i have experienced in any hotel (loads of different channels and in-room movies). what is keeping this hotel from being truly best-in-class are the old-style bathrooms with one-sink vanities and tub-shower combinations with a shower curtain and old speakman-brand showerheads. a hotel of this caliber should have separate tub and shower or at least a glass door to the shower--shower curtains are unattractive and i think unhygenic. overall though i highly recommend this hotel.',happy
id16239,' alright i stayed at the seaport hotel in boston for a recent trade show. ill get straight to the point. cons. the flat screen tv came in really scrambled and the channel selection was very poor. the room service was extremely astronomically over priced for the food quality. the bedding was something youd expect a -- year old women to put on a spare bed very thick and uncomfortable. i had the misfortune of being in a room near an elevator and this one guy kept going out in the elevator hallway to try to get his girlfriend to go back out with him over his phone both nights i was there he was out there multiple times talking about personal information i only eves dropped because watching the tv was pointless and the walls are very paper thin you can hear everything almost everything in your neighbors room. the --$ grilled cheese with bacon i ordered in the restaurant came with out bacon and wasnt that good. the restaurant staff didnt seem that concerned with serving their patrons instead they were more glued to a baseball game that wasnt even the sox!!! expensive parking. pros. the beds mattress was comfortable. good soap polite desk staff good parking garage staff the guy cut my bill by --- once he saw the look on my face( as my company wasnt paying me to park) also the staff will refer to you as your name which is cool and the housekeeping will even leave you a voicemail to figure out when you want your room cleaned. they also have a light switch type deal for the do not disturb sign. in short i stayed in a double room im not sure if the suites are nice but i had the opportunity to stay - extra days instead of driving an hour in the morning to the trade show but i denied my boss and chose to go home and drive in the next time. it kinda pains me to be negative about this because from the outside and just knowing boston i always though it would be an amazing hotel to stay on for business of pleasure. if you do stay hear just a suggestion you can get an assortment of hot dogs burger dogs and tosuitos for around ---$ at the ---- across the street or the dunkies....and watch out for the red light right outside of the hotel just because threes multiple red lights that tell drivers to stop doesnt mean they will.',not_happy
id16240,' this was a hideous experience from start to finish. on arrival you are welcomed by a large and steep staircase the first of several to your room and no way to get your luggage up the stairs - so if you are disabled in any way or are travelling with a large suitcase - forget it! dont ask for assistance with this - youll be treated with contempt. this hotel claims to have coffee and tea services in the lobby. you can ask for them to wheel it out but it will take them longer than an hour (it is obviously very inconvenient) and the receptionist will keep you waiting in the loby for that long while she talks on the phone playing with her hair - clearly she has better things to do than her actual job! secondly dont both tipping the cleaners. they will take the money and not bother cleaning the room properly anyway. there is no tv reception in the rooms but of course they welcome you to turn on the tv if only to be mesmerised by the hideous buzzing sound. dont try and hear a weather report or the news or watch a movie on a wintery night - it simply isnt possible. asking a simple question at the reception desk is almost always a problem - conidering they are being paid and are certainly not run off thier feet i dont know why they have such an attitude about everything. be careful to lock your windows each night. as you have to have the heater and the overhead fan on at the same time to regulate the temperature the cleaners open the window during the day - a major security issue as there are scaffolds leading from the street to the room windows allowing passers by to conveniently pop into your room if tey so desire (due to the rennovations ). other than that enjoy your not-so-friendly stay at this hovel.',not_happy
id16241,' we stayed at this hotel for about a week at the end of september. all in all it was a very nice hotel. very clean and modern just how we like it. we were placed in the -th floor the first - days. im very sensitive to noise when sleeping. the first night i was so tired i fell asleep even though i could hear music playing. the second night was a different case. i was hearing all sorts of music. i though since our room was adjacent to the building next door and not another room we couldnt really ask them to turn down their music. it is fine if it is white noisy...but i could differentiate every song i heard. and to be honest i did not recall any noisy building when walking back to the hotel after dinner. so it was very strange.... so we called the front desk to request a change of room. the front desk asked if i would like to move one floor up. since there is a limited number of the suite we booked. here is where the conversation gets interesting... front desk: would you like to move one floor up? me: well it seems like the noise is coming from the next building so the issue would still be there... btw is there a club or bar next door the music is so loud? front desk: im sorry what did you mean by a club...we are in a hotel building... me: well the music.... (i was so tired at the time i didnt want to dwell on the subject) anyway i would like to move as far away from this room as possible. front desk: that is fine but we do not have another suite. so that would mean downgrading to another room. ...and so we did (while paying for the same cost). after we packed we went back downstairs to change keys and rooms. that is when i noticed the music was playing in the lobby. that is when i figured the music that was keeping me up at night was not some invisible club or bar next door but it was from the lobby! i would highly recommend the hotel to either turn down the music after hours move the speakers away from the ceiling or just get better sound proofing floor for those guests who are staying on the lower floors. at the end we moved to a downgraded room on the other side of the building. and i was able to sleep peacefully for the next few remaining days. the hotel would definitely get one more star if it was not for what happened. but overall everything else was nice. i would stay here again book another room and specifically ask for a hotel on the upper floor.',not_happy
id16242,' after researching every single hotel in san francisco i am glad i choose this hotel. the hotel was right in the middle of everything you need. - blocks from china town down the block from the cable car - block away from the bus. it was a quiet area (no noise at all) upon arrival i had no problems checking in. the first night the front desk help me with a suggestion for a quick bite to eat (uncle vito’s pizza at the corner awesome) any questions we had the staff was always helpful. from desk gave us a coupon for breakfast at lori is diner made reservations for airport shuttle on our last day. i have nothing bad to say about this hotel. great location great price and would definitely stay there again and would recommend to anyone.',happy
id16243,' my miserable experience with the parker meridien this september has compelled me to write this my first trip advisor review. first this hotel has the worst customer service with which i have ever dealt. their staff actually lied (and i do not use this word lightly) to me several times. second their (drab) rooms have nothing special going for them. imagine the sleek minimal pictures from their website but tired faded and mercilessly gray and orange. to me worn-out sleek does not translate to luxury. but i suppose if you could get any sleep at all the rooms will work as a basic shelter system. sadly i had a tragic and sleepless night at the parker meridien. but why? well my four-night journey at this hotel started off on the wrong foot when the staff gave me a room with a malfunctioning air conditioner. it did not provide cool air. when i complained the hotel told me that they could not do anything about it basically. so one particularly hot and humid night without ac i opened the windows out of desperation. alas this meant all the steam and noise of the city had full access to my room and i slept not a wink. yes this hotel ruined my trip as i could not function the next day. o did i mention that i returned home very run down with a cold? you can imagine that i complained the very next morning. i did. for my last night the staff moved me to another drab room but with a working air conditioner and better view. thank you. however this did not make up for the fact that i slept not a wink the night before and today could not take five breaths in a row without blowing my nose or sneezing. i felt it necessary to vindicate myself so i made some more calls. after getting the run-around from the staff i finally reached (the most frustrating) guest services (i have ever encountered). after several calls the hotel finally promised to credit me back that particularly terrible night is stay. thank you! i watched my credit card statements with anticipation but nothing happened. so i called back. o sorry guest services said we will run the credit on monday. but on monday nothing happened again. i call back. (i practically have this abominable hotel on speed dial at this point.) i had to call them about a dozen times to get any follow-through on their false promise to credit me that one night is stay. i say false because ultimately the manager retracted their promise only compensating me --% off the room. i called to complain again even playing the voicemail i had saved on which the parker meridien claimed to credit the full night is stay. but the manager refused to budge. well he has motivated me to write my first trip advisor review. i hope this review saves you the hell of staying at the parker meridien.',not_happy
id16244,' close to my meetings and to the grand central market (my favorite!) but old dingy and dirty. for the price i was very disappointed. water stains on the ceiling stains of (?) on the carpet wall paper lifting everywhere. but the bathroom was clean enough. but the view: big windows overlooking a wall! couldnt even see if it was night or day because the sun would not get to the windows.',not_happy
id16245,' i stayed with my husband and - kids ages -- & -. one of the nicest hotel staffs ive encountered in my trips to ny. it was reasonablly priced. it was a great location - macy is in the next block couple blocks from empire state bldg. very clean with free computer and internet use available. the free breakfast was really good. a slection of pastries bagels & cereals along with eggs bacon and make your own waffles. although if you want the best selection get there early. by -am it was packed and by -am most of the good stuff was gone.',happy
id16246,' i use this hotel every sunday for church services and the staff and front desk workers are very friendly and always acknowlegde you when you walk in. as far as cleanliness they are very clean and have not had a problem with them so far.',happy
id16247,' i picked the inn at queen anne because we needed a room for a couple nights before an alaskan cruise. i needed a place that was close to the space needle to be close to family travelling with us and they already had rooms at a national chain. the inn was right across the street from the needle complex at half the cost of all the large chains. the building was built in the -- is and has a beautiful garden all around. the rooms are old fashioned but clean and bright. a nice surprise was the kitchenette. the staff was helpful and courteous although we didnt have any troubles for them to remedy. a block away was the metropolitan market a very nice gourmet grocery and the blue water fish taco delicious fresh food with a patio. we will definitely stay at the inn at queen anne whenever we visit seattle.',happy
id16248,' this was first stay at this property. i had business in downtown fort worth but i need to watch the cost of lodging so this courtyard was just the ticket at $--- a night. this is a typical coirtyard in the sense that it has yet mot receive a marriott facelift. it is scheduled to get tha in october ----. the hotel is in great condition and everything in the room worked fine. you have a choice of wireless and wired internet access here. i opted for wired as my particular room had a low level signal. the restaurant was great with a very helpful hostess-greeter. eggs cooked to order were available here as with many courtyards. during my stay there was extensive road construction in the area. fr the most part roads remained open but there has a lot of traffic congestion right around the hotel. there are ways around this that are not a problem but you may want to consult a map. in my case detoured a bit north coming out of downtown on i---w north to western center blvd exit taking an immediate right onto sandshell rd. follow sandshell to the hotel and you will avoid the construction on i---- at fossil creek.',happy
id16249,' the pan pacific was the perfect hotel choice in seattle. yes it is a little longer walk to the downtown area but much quieter and peaceful when it is time to sleep. loved the whole foods right there and also used the trolley and walked everywhere during our recent - day weekend in seattle. the pan pacific staff is always there and ready to help but unobtrusive. the rooms are very large and the soaking tub is to die for after a day on your feet - a little stop for bath salts at whole foods and you are set for a relaxing evening in the tub with your iphone docked and playing some favorites tunes and a nice bottle of wine. love the pan pacific! try it you will not be disappointed!',happy
id16250,' i stayed at the wp for a conference. based on my experience avoid this hotel if you can. i was placed in a room next to the elevator and like past reviewers i heard a clanging noise at all hours. the room features shabby decor and sparse ammenities. i had to wait in line to check in for over -- minutes leaving my belongings with a bellhop (scary). dont stay here.',not_happy
id16251,' it was the first in dc. the hotel was great. great location. room was very clean. hotel staff was very helpful and finding restaurants and tours. very quite neighborhood. definitely would stay again. bev california',happy
id16252,' the omni chicago on michigan ave is a fantaastic hotel! the rooms are a little on the small side but i guess thats the price you pay for being right on miracle mile. the omni was a little on the pricy side but again you get what you pay for. great walking distance to everything on miracle mile navy pier john hancock tower and easy l access to wrigley field. i would definatly go back.',happy
id16253,' the building has a few decades under its belt but rooms have been updated to current standards. at least in my --th floor room the sliding doors to balcony need to be replaced with more soundproof one to reduce city street noise which was noticeable. parking was good with plenty of space and reasonable price ($--). easy walk across the river to the convention center.',happy
id16254,' this was my first experience at a w and got to say was a bit disappointed. i have great things about it and needed to experience it for myself and got to say was not as impressed as i thought i would be. postives: great location... in the heart of downtown and a few minutes from pike place market and great restaurants. great and welcoming staff. a wonderful cool and unique lobby-bar-lounge. great room toiletries (bliss). good lobby coffee but only offered for a limited time. areas of improvement: i understand they are high end hotel group but the price point for what we got in the room was dissapointing. the room itself was alright nice comfy bed with a customed couch built in but the bathroom was like half-upgraded. i wasnt wowd by the bathroom at all. i was expecting a wonderful fully tiled walk in shower with but it was just a regular tub. it was like they half-upgraded the bathroom and thought they could get away with it. also no coffee in the room why not? i dont get it who wants to head down when they wake up with their lovely bed head and bed time attire to grab a cup of coffee when all they want is to have their coffee in bed. also i know as well parking is quite expensive generally in seattle but $-- plus taxes that almost came to $-- is a bit much i would say. if it was just $-- i am good with that when there are two additional taxes that gets a bit ridiculous to be honest. one last for improvement was that i dont get why the tv didnt swivel? it was stationed in one location and if you sat on the couch you couldnt really watch it. it was stationed towards the bed (yes that makes sense) but if you are on their couch you cant watch it head on without this weird angle. again not impressed at all especially at that price. i unfortunately will not stay in the seattle w again due to these experiences but will give another w a try in another city but might think twice when choosing.',not_happy
id16255,' although the hotel is located near the inner harbor i would look elsewhere. the staff was very nice and courteous however we had problems with the valet parking staff. the hotel only offers valet parking and it costs $-- per day....somewhat outrageous for a city the size of baltimore. i wrote an email to the hotel after our stay complimenting the check in staff but complaining about the long delays rude behavior and high cost of the valet parking and he reimbursed me the parking fees. at least they are responsive.',not_happy
id16256,' second time we have visited ny and first time we have stayed at trump. we couldnt fault the suite we had and the service was superb. nothing is too much trouble. the view we had was looking over central park and we experienced some magnificent sun rises. our daughter son in law and grandchildren also stayed in a larger suite at the same time. their suite had a kitchen with cooker microwave fridge freezer dishwasher etc. this was excellent as one of the grandchildren has a gluten allergy and so it was possible to have breakfast in the suite each day. there is a fantastic whole foods supermarket just around the corner in the time warner building on columbus circle (down the escalator) which is comparable with the food hall in selfridges in the uk serves hot and cold food and excellent general groceries. we have never seen such a fantastic gluten free selection.. when you leave the hotel the doormen virtually take their life in the hands to get you a cab by standing in the middle of the road. unfortunately we didnt see any celebs during our - day stay albeit our son-in-law saw penn and teller. there is an excellent gym swimming pool and spa. would certainly recommend this hotel.',happy
id16257,' i spent ten days at the park savoy in the beginning of may. our room was small but very clean. the hotel is very well located. an excellent deal for the price. they even offer a very basic breakfast. the only thing my husband and i really didnt like was the fact they do not allow us to make phone calls even though we were willing to pay the price theyd charge us for it. id definitely stay there again.',happy
id16258,' i stayed at this hotel only because the price was right and the location was good. it was indeed old with ragged carpet and scratched surfaces. but we dont spend much time in the room when we visit chicago so i was happy that it was clean and the king bed was extremely comfortable. the first night was very quiet but on night two the room next door was occupied and it sounded like they were practically in the room with us as the connecting door did not filter much noise. the rusty air conditioning unit was a little icky but the air that came out of it was just fine. ive stayed in several hotels at a similar level in chicago and this one is about par for the course--some good points and some bad.',not_happy
id16259,' a combination business - family trip started in washington dc (july ---august -) and what an introduction. arriving on a sultry friday afternoon the valet service is nice but what took my two daughters (----) breath away and mine frankly as well is the aroma upon entrance (actually halfway through the revolving doors). a huge floral arrangement greets you upon entering and the pampering has only just begun. check-in was efficient as was the bellman with our bags. he explained everything about the room and was most courteous. we had two double beds which as other reviews have noted one can only describe as plush. you could literally melt into the linens and be in heaven. a sitting area and desk accompanied the room (standard no suite) but considering we were going to be out most of the time no problem. no dining experiences at either the willard room or cafe ---- but there is a corner bakery across the street red sage a great eclectic restaurant kitty korner and the omnipresent starbucks - blocks away. the willard is central to almost everything in downtown dc. a couple of blocks from the white house just off the mall you get the idea. even - blocks from the world bank a target identified when we were there on sunday aug. -. having reserved our room in february our rate was a phenomenal $ ----night direct with intercontinental. pricey if you dont plan out far in advance but then again what isnt. safe historic classy i cant say enough great things about the wil .',happy
id16260,' ive stayed at the handlery - times and this last time was a poor service experience. we will not stay there again. the first two times it was through the tony bruno special and we had a great time and felt like family as john handlery is video. i made a reservation for the garden suite for november --th as it was my partner is --th birthday. i ordered champagne when we arrive (pre-ordered) first off i had to call the front desk to find out when it would arrive as no one relayed that to me. second when i went to draw a bath there were - different types of hair stuck to the bath tubs side. i opted out of making a big deal to keep the mood nice for my mate. third and most disturbing was the fire alarm went off in the suite we went out-side in the rain and the front desk called to say a maintance man would come up to check the alarm. he came and said he thought it was dusty and then asked us if we were smoking in the room or had we showered and set off the alarm. i then decided to call the front dest to express my concerns of the alarm going off again and wanted to be assured it was functioning properly. i was treated like i was a thorne in her side and transfered to a mananger who said he is look into it and call me back. i never got a call back. i spent $---.-- for one night of poor service. never again.',not_happy
id16261,' i took my wife who had never been to new york city before to visit the city for memorial day weekend. we had a jam-packed weekend planned and hadnt planned to spend a lot of time in a hotel room yet we didnt want to stay somewhere that wasnt centrally located nor somewhere particularly grimy. we obtained a great rate of less than $--- per night on hotwire.com (it was rated as a - --- star boutique hotel in mid-town west if i remember correctly). turned out to be a great choice. our flight arrived at laguardia early and we were at the hotel just after noon. they were kind enough to allow us to check-in early which allowed us to drop off our bags in the room and head out and start exploring. the hotel is right across the street from rockefeller center and within walking distance of two subway stops making it fairly easy to access nearly ever portion of the boroughs with a max of one change on the subway. if youre in nyc for a few days i reccommend getting a subway pass so you dont have to worry about how much-how often you use it. the hotel offered a couple of nice amenities - the fitness center i only used once but it was adequate and very clean. they offered a discount at the hotel restaurant at the club quarters next door and they had a nice buffet breakfast on sunday and my wife appreciated the purified bottled water. the rooms obviously were small as is typical in manhattan but the beds were very comfy and the shower was nice as well. the cleanliness was the thing i appreciated the most about the jewel. they also let us check out late at - pm on our last day as we had a -:-- flight. that cost us $-- plus tax but we figured it was worth the price. wed definately be open to staying there again if in nyc.',happy
id16262,' the hotel is location and service are both excellent. my husband was surprised when the lady who took care of our room called him by his first name. the room is pretty average but good enough for what we needed.',happy
id16263,' stayed for one night as we had an early morning flight out of phoenix. appreciated the shuttle service though it only runs on the hour which depending on your flight time can mean that you spend more time than you want to waiting at the airport. the lodge itself was adequate clean the staff were friendly. the self serve breakfast was good and available from at least -:-- onward. we found that the air conditioning unit in the room to be a bit noisy. good size room but no coffee maker. the tub and toilet are in a separate room from the washbasin.',not_happy
id16264,' huge construction noise going on all night long and even though each room is supposed to be equiped with a machine to block out the noise our room didnt have one and only when i complained about having to pay full fare despite the noise and bright lights did we get one in our room. needless to say rain sounds or ocean sounds did nothing to block out the constructions noise which will be continuing for many years just so you know. the traffic to and from the hotel is also affected by the construction and roads are closed at night so beware of that as well. the rooms are quite small and ill equiped and noise travels from room to room easily. there is nothing close by as far as restaurants or stores and although valet parking is free for patrons staying at the hotel our car was slept in (the seat was pushed all the way back on the passenger side) and it was apparent some of our things had been gone through from the shuffling around of things. no concern by the front desk either. all in all the worst stay at any hotel ever. would never recommend it to anyone even if there were no construction.',not_happy
id16265,' we just came back from a six night stay and my family adored staying here. my wife and i have - year old triplets and the two room suite was unbelievably helpful. being right above the metro was an easy way to get around the town. the kids adored the breakfast bar and the hour shirley temples and board games. and the rooms were plenty spacious. in fact we even invited a friend of the kids from school who had recently moved to the dc area for a sleep over the night of hurricane irene. we all slept right through the storm and didnt need to leave the mall the hotel is attached to grab dinner. my kids specifically asked to come back to the hotel some day. so a total success.',happy
id16266,' located across from beverly shopping centre. rooms nicely finished but more of a european style and size smaller than normal us rooms . restricted seating in room. strange glass window to toilet-shower area from bedroom which prevents privacy while in bathroom. attentive front desk with business centre with apple computers. parking at $-- per night is expensive. did not eat in hotel.',happy
id16267,' we stayed - nights in this hotel and we absolutely loved it. it was a soothing hotelin contrast to all the hustle and bustle outside. the room was zen clean big and comfortable. the view of the nypl was simply beautiful. the staff is very welcoming and available and everyone seems genuinely concern for your well being. thank you for a great stay.',happy
id16268,' room overall was good. nice bed very good tv options ac worked fine. surprised by the casual front desk set up. with just a regular office desk with a computer i was confused on what to do as i had expected a walled barrier desk to separate hotel staff from entering public. staff was friendly. will get you items upon request (e.g. hair dryer ice bucket extra towels). elevator stairs hall carpet are worn and-or dated. deadbolt in room would not work; reported to front desk. hope it got fixed after we left a day later. bathroom had minor issues: cheap bathroom tissue tub-shower switch did not work water control for tub-bath seemed to have issues with catching the temp controls. no general info-welcome sheet in room. no clock in room. wake up call is from a real live person! if asked for they will give discount on room; we got $---night for standard king room june ----. access is closed --midnight --am unless you call them. zion market about - block south and east is a good place to find food. wilshire blvd is close by and has a lot to offer. easy access to wilshire-normandie metro station (next to food court on south side of street).',not_happy
id16269,' this hotel is perfectly located in soho across the street from the subway. the staff was friendly and accommodating. the room was extremely clean and comfortable decor was modern and the view was great. the staff handed out roses to all of the mother is on mother is day which was a nice touch. i was so impressed with this hotel that im visiting again in a couple of months with my daughter.',happy
id16270,' stayed during february and the weather was the coldest i have ever experienced. we had a - room suite with bathroom which was great with large mirrors. windows - sides made the room light but was cosy. nice view also. didnt eat in the hotel so cant comment on food but service was good.',happy
id16271,' this was not the waldorf astoria of old that was gracious and comfortable and more importantly clean. the waldorf of today is grubby wallpaper peeling and the rooms so small i thought i was in a broom cupboard! my stay in new york was totally compromised by the state of the hotel we had to stay in and i will never ever visit the waldorf astoria again either dead and certainly not alive. even the staff seemed to have lost the caring attitude they used to have. waldorf astoria being grace and elegant - dont make me laugh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! waldorf astorisa being gra',not_happy
id16272,' i stayed the night in manhattan for the first time and found that this hotel was very easy to find. cant miss the large red colored hampton inn sign on the side of the building as you drive up -th ave. this was also the first time i drove into nyc and found that the parking at the hotel was very easy to get into and out of. i arrived at the hotel several hours before check-in and the staff was very accommodating by rushing to get my room ready so i didnt have to wait around in the lobby with my bags. i did end up having a bit of a mix up when i first was given a room. the first room that i was assigned was occupied when i opened the door (needless to say it was a bit of a shock to walk in on a couple of people). so i went downstairs to get a new room and the staff was very apologetic about the mix up. after that everything was fine. my room was clean and realitively quiet for being in the heart of nyc although you could hear the neighboring rooms slamming doors all night. overall it was a nice enough hotel. friendly staff. great location (one block from time square). easy parking (only $-- a day which isnt bad for nyc). alright breakfast (i say alright because i had the oatmeal and that wasnt so good...so just dont get the oatmeal) everything else was fine. youll have a nice time at this hotel. happy travels!',happy
id16273,' we stayed here one night while visiting family friends in columbus. it is on the western side of town. our room was clean it passed the bug inspection. we inspected the mattresses behind the headboards etc. for bedbugs upon arrival. everything was clean no sign of any insects. the sink is out in the room itself the tub-shower and toilet are in a separate room. (like at disneyworld.) our children used the pool they loved it. also clean. the breakfast area was clean and continuously re-stocked. the only problem was that it had limited seating available. we ate at the perkins for dinner. you can easily walk there. i have bad knees and ankles and i had no problem. also mcdonald is is nearby i think you can walk there also and wendy is as well. there was plenty of toilet paper in the room i hate when you check in and there is one small roll in the room (with - kids that will not last for a day.) however like in so many places they only put out three bath towels in the room. i dont know why. ask for extras if you need them at the front desk. overall there was no problem the staff seemed very nice. we will definitely return when we visit columbus again.',happy
id16274,' this is an unbelievable property. best view of the city overlooking the harbor. i am a devoted client and will stay here every time i come in the spring summer and fall (dont know about crossing the harbor in the winter). please see my blog at http:--talesfromtheroad-mwalno.blogspot.com friendly friendly friendly. i am so here and i really feel special when i stay here. the rooms are great beds are comfortable and did i say they were friendly? total - --- rate $---.-- after taxes.',happy
id16275,' from the start the staff at the st james could not have been more accommodating. i purchased two rooms through hotwire and they let me switch the names over the phone so my friends could check in earlier than me. they provided a free breakfast for marathon participants that while not extravagant was very well thought out. when i checked out i got good directions. when i went to get a cab the doorman asked where to and when he learned i wasnt going very far they took me in the courtesy car. i suspect they do this so that cabs will want to come to the hotel and i didnt really care either way since i tipped the guy what a cab plus tip would have cost but what a great idea! benefits everyone and it was done so graciously and naturally. no fake sucking up just sincere friendliness and courtesy all around. unfortunately the lobby is smallish with low ceilings the hallway decor is awful (giant nature photographs as wallpaper) and the rooms just arent very nice. they are done up in a trendy way but it looks a little cheap in some places and it is nowhere near enough to make up for the poor architecture of the building. the coffee pot was concealed on the top shelf of the closet and i didnt notice it at first. the safe was also on the closet shelf and didnt seem that secure. there was a very shaggy rug that i guess is supposed to be trendy but i thought it was gross - if i see anything other than low pile i just think it is dirty. shaggy rugs are fine for private homes yucky in a hotel. the room was very dark with an ugly interior view (but i booked through hotwire and didnt pay much). i would definitely come back here with friends or with my kids but i wouldnt choose it for a romantic weekend because the rooms are not luxurious. overall i really really liked this hotel but the aesthetics are lacking.',happy
id16276,' love the customer service here but the place needs some renovations bad beds were okay but we took home some bed bugs yes i said bed bugs... dont stay here. previously we had stayed here and loved it but it has consistenly gone down hill. please fix it up it is worth it prime location for visitors..',not_happy
id16277,' i stayed here for a few days during a tour of northern california. the location is quite good as yopu can walk to union square in about -- minutes there are a lot of homeless people about so i wouldnnt recommend walking at night!! the rooms are small but reasonably comfortable and we had a tiny but adequate ensuite shower room. there is a starbucks in the lobby which is great to sit and people watch in the morning. the inhouse resturant is nice although we only had breakfast there the staff were very friendly and helpful too',not_happy
id16278,' ive stayed at the intercontinental in boston before and again it has not let me down. it is such a beautiful hotel the rooms are spotless and the staff is so helpful and friendly. the location is always perfect we spent time at quincy market and fenway and both were convenient to the t-station (south station) right down the street.',happy
id16279,' colleagues said i had to stay here and it was a great recommendation. good location for me with some great restaurants near by. room was a fabulous size and looked good. service was not youd expect but filled in the survey after my stay and got a response which was good. would definitely stay again.',happy
id16280,' i called the hotel the day before arrival and spoke with monica who was very interested in our visit and made notes about our visit - thanks monica!! on arrival at the hotel from walking through the front door to checking in with rachael to the housekeeping staff to the restaurant staff - we all noticed how friendly and polite everyone was! we booked two rooms - one for my friend celebrating her --th birthday and one for me and my husband celebrating his --th birthday. on arrival both rooms were upgraded to suites - we also got rooms facing the pool area so the view of thomas circle was great - thank you! although we arrived early at the hotel (--am on saturday) expecting to have to put our luggage into storage we got both rooms immediately - what a delightful surprise. the rooms were very spacious and the decor bright and modern - also very clean!! we had no problems with noise despite the hotel being fully sold out and being near to the elevator! the hotel is in a great location to all the major sightseeing attractions in dc and also close to the metro which made getting around easy. the breakfast at no -- on sunday morning was very nice and great value for money for the main buffet! thanks to rachael and the management and staff at washington plaza for making this special celebration a stay to remember.',happy
id16281,' my family stayed at this airport hotel both our first arrival night and ten days later for the return flight home. the plus: very convenient to the airport and subway. the shuttle picked us up but the driver seemed way to grumpy to either help with our luggage (we were traveling with my - year old and two grandmothers in their mid-seventies) and didnt even bother with a hello . we live in hawaii and take several mini vacations so we always tip. i would have hesitated but my husband did tip him anyway...all he did was nod as he pocketed the money. we were the only ones who tipped the driver! check in was okay but again the lack of friendly service was obvious. the rooms were clean and we did not hear any airport noise. a lot of noise came through the walls and from the hall. you can hear the water running from the next room. the morning breakfast was very good. the nightly manager is reception is not food to feed children or elderly. make sure you arrange to eat out! they did offer restraunt service but we ate elsewhere...legal seafood is only - subway stops (aquarium) from the hotel and was very good. both stays were similar so it may be better to stay elsewhere if you are looking for a more friendly or caring staff. (one exception was during breakfast a very pleasant gentleman who appeared to be the manager came around and asked if we were enjoying our breakfast...this was the only time we felt any hospitality) we live in hawaii and hope embassy suites try harder to convey a little aloha to their guests.',not_happy
id16282,' it was a toss up between the sheraton & the hilton i chose the hilton purely on the look of the exterior compared to the sheratons. was glad i chose the hilton stayed in a twin club room. nice tidy rooms comfy beds (however they were - doubles and not - queens!) great views large in-room dining menu with quality food at reasonable prices good service all round short comfortable walk to universal studios and city walk (no need for shuttle shuttle service finishes at -pm). starbucks on site great buffets in sierra cafe made to order sushi and sashimi good bar nice pool area with heated pool jacuzzi and cabanas. couldnt ask for more! walls were a tad thin and try avoid a room with interconnecting doors as the sound can come thru. had a muck up with or limo transfers but the hilton fixed it all up so top notch service. they also tried to satisfy all my requests and check-in and gave me the choice of checking in early. definately stay there again and would recommend to others.',happy
id16283,' upon checking in one late night i was appalled by the very lack of hospitality by the rude service desk attendant upon check in a pen was accidentally thrown at me without an apology i was not told about the free breakfast bar or dinner or anything else which should be presented to a first time visitor and further appalled by a paranoid chinese employee who thought i was a tramp off the street who harassed me by saying what are you doing here? several times in a harsh tone. i was also disappointed to be given a room by a noisy intersection where cars passed at all hours and a train track was located in the vicinity. i immediately changed the room the next morning and found another rude employee who thought my request was just a trifle . the new room was away from traffic and it was average pluses are an assortment of kitchen wares and stove sink frig etc so you can cook your own food. the first night the room was not made up and the air cond unit did not shut off and the iron was broken they were also working on the rooms with hydraulic hammers so it was very very noisy. the breakfast bar is an okay deal but the food is rather bland and i got sick after - days of eating high sodium synthetic eggs and sausage with water based juice. there is no service employees are usually in their own world. the hotel itself is far away from downtown if you walk but there is a bus nearby up the hill which is cheap. beds arent very comfortable tv has okay channels a sofa and chair is capable. in all it was a basic stay and beats some of the more expensive downtown hotels but the manager who never was present really should hire more friendly employees who dont seem annoyed by customer requests.',not_happy
id16284,' we stayed at this hotel for two nights before heading up into the mountains. all staff within the hotel were excellent - i cannot give them enough praise! they were polite helpful and really friendly. when we enquired about what to do within the city they provided loads of information. the rooms are very nice - large clean and very comfortable and the coffee maker within the room is another nice touch. i think the hotel recognise the fact they are a little out of the way by providing a free shuttle service which is a major bonus. however there are shops nearby and caitlins (think ive spelt that correct) is fabulous for breakfast and a two minute walk away. we had a hire car so the complimentary car parking was great but i dont understand why a hotel does not provide free internet as standard nowadays. free internet is available in the reception area but it is a bit of a pain hanging around the lobby! overall this is a really nice hotel and it is a shame it is not conveniently located a bit closer to the city centre. that said though i wouldnt hesitate staying here again if i returned to denver.',happy
id16285,' we just returned from five nights at the onyx hotel and found it delightful. while the room was small it was more than adequate for two. this was our third kimpton experience -- san francisco portland and now boston. unlike the first two the onyx lacked a sizable lobby family room though the hotel staff insisted the ruby bar could be used. we couldnt have found a better-located hotel with quincy market the subway and waterfront easily within walking distance. our favorite restaurant was the boston beer works on canal street two blocks away. awesome suds including a watermelon beer. if there were any negatives it would be these two: first the lobby was absolutely frigid. second we were shocked by a $-- phone charge for a long-distance call which was not completed. read the fine print before placing a call.',happy
id16286,' we chose the hgi because we needed - queen beds. we arrived very early (around -:-- am) hoping to just store our luggage but we were offered early check-in. having been up since -:-- am the early check in was a welcome perk..we were able to freshen up before heading out to explore. this hotel is withing easy walking distance of theaters times square several subway stations rock center the fancy end of -th avenue and -th ave with all of it is wonderful restaurants. our room was clean and very comfortable. yes this the room was small but this is nyc! all rooms are small in nyc. we were very pleased with our stay and would choose this hotel again for a mid-town locale.',happy
id16287,' for a birthday mini-vacation we spent our night at this lovely hotel. we chose to leave our cars at home and explore denver as tourists involving buses and walking and light rail excursions. it was fun and the magnolia was the right choice the right location. the rtd from the burbs ended at the denver --th street station where we hopped the free --th street mall shuttle to the hotel intending to leave our overnight bag until check-in. surprise! at -- noon on a friday our room was ready and we could check in early. then off to try the light rail; the line we needed was only half a block away. we boarded and headed south to county line road and walked over to our new ikea for a quick swedish lunch and an initial browsing of the store. could have easily visited the park meadow mall if wanted. after ikea we boarded the rail to return downtown. felt lucky to be on the train as rush hour for cars was in full swing. and the light rail dropped us a block from the magnolia where we took in the hotel is free hour in the downstairs lounge. though below ground it is a large space with a staircase and a waterfall and light and lots of nooks and crannies for intimacy as well as a beautiful pool table and larger gathering areas. the same space is used mornings for a very good also included breakfast--fruit and chafing dishes waiters to refill your beverages etc.. i hear the free cookies and milk are good at bedtime too though we were out late and didnt partake. after hour we changed for dinner and took a pedi-cab to a nice little french restaurant and walked back ourselves. in the room the bed was very good the robes were welcome the air con was quiet the window view was lovely with moonlight and the reading lamps worked. in the morning we ate the good breakfast and left our bag in storage at the hotel. we walked down to the cherry creek and the pedestrian path to rei. just for fun we took the historical trolley by rei and confluence park. we rented b bikes (the denver-owned bicycles that you rent at one location and leave at another location) to makes it back in time to see a certain film offered at the denver film society next to the tattered cover on colfax. late afternoon we headed back to the hotel and collected our bag (only a valet tip) for the bus ride home ending our little denver excursion. three factors really make this magnolia hotel. one it is well-run-- the freebies are nice and the staff is excellent. two the interior design of rooms and public spaces is attractive and functional. the third? location location location. movie theaters the symphony concerts plays restaurants rockies games free --th street shuttle pepsi center walks along the platte river or the cherry creek the light rail system--all within reach.',happy
id16288,' this hotel is a good deal relative to the expensive hotels in the inner harbor. it is only a - minute complimentary shuttle to the harbor and is significantly cheaper. the hotel is new and is in a semi industrial area. the rooms are nicely decorated on the small side but nice. comfortable bed and shower the a-c is loud. very nice outdoor pool. not many restaurants around. you can walk to camden yards (@ -- minutes) but the area is a little rough not a brutal walk though. ask to stay on the pool side as there is quite a bit of traffic so it can be noisy. if staying at a nice clean hotel for a good price is your priority choose this hotel.',happy
id16289,' we were so pleased at our choice for our trip and overnite stay. being able to park without a charge was a great incentive and helped to make the donatello our choice. we had never stayed before. your staff made us feel welcomed and we enjoyed the free coffee in the club with the wiew. we will definitley return. as native san franciscans we enjoyed our short visit.',happy
id16290,' we arrived after midnight and i let staff know before hand that our flight would be late--the beer(hubby is thing) was frosty upon our arrival as advertised --despite our late arrival! we used their driver service from newark airport... some confusion initially as we got to the airport--but when we met up with the driver aj he was friendly very communicativewith a great sense of humor-- he drove us from airport to hotel and to our surprise was also there to take us back to airport after our - day stay in nyc. wonderful friendly hotel staff--always ready to assist yet not at all intrusive. we stayed in a standard room king room--smallish as to be expected in boutique type hotels-- decorated casablanca style--generously sized bathroom with window for fresh air--yay! was within short walking distance of theaters(we went to majestic for phantom and gershwin for wicked(omg! bring tissues to blot those tears!:)totally wowed by both performances).. hotel location is ideally located smack dab in the middle of time square and convenient for broadway show lovers. among many choices for dining--there is an excellent italian eatery attached: tony is di napoli restaurant.tables are close together so sharing elbow space with other patrons (mouthwash and-or mints etc)--but we enjoyed chatting with a nice couple also visiting nyc as a layover to their trip abroad. our server was very friendly--for the dessert hubby and i shared the new york cheesecake--very light(we wanted something light-- our server recommend it--it is whipped and very flavorful! yum! also a nice breakfast place attached to the other side of the hotel! i can keep writing..but will stop. just look at the reviews. those - balls are ---% deserved! enjoy your stay at casablanca hotel--we did! when we visit again we will definitely return! thanks to all at casablanca! was such a nice peaceful retreat from the intensity that nyc can be!:) ps: very romantic too!:)',happy
id16291,' ideally located just two short blocks from union square this hotel has a lot of character and friendly staff. we were in a room in the back so no street noise although when there is garbage pick-up that changes but fortunately it is quickly over with. will definitely stay again when in san francisco.',happy
id16292,' the hotel lobby was inviting. the staff pleasant and courteous. rooms were clean. the beds were extremely comfortable. the hotel staff went all out for our conference and provided a reception the first night. it is definately a hotel for business and pleasure.',happy
id16293,' stayed there with my wife this july and loved the experience but invest time trying to get a decent rate. it is a small hotel with not much of a lobby at all but rooms are quite nice and importantly quiet. this is to be appreciateda s ny is a noisy and crowded place and you need your quiet time sometimes. breakfast is of superior quality ingredients but i would not consider it especially tasty. choices are more in the healthy side. very friendly service at check in concierge and breakfast room; great location on fifth avenue. the peninsula will never disappoint you just try to get a good deal.',happy
id16294,' my daughter and i recently stayed at the orchard garden and could not have been happier with our stay. we had a junior suite with terrace -- really beautiful and spacious well worth the price. super comfortable bed deluxe linens large double-vanity bathroom attentive and friendly service -- and we really appreciated the eco commitment. great location too.',happy
id16295,' this hotel provides excellent value. the rooms are realy spacious compared with many we have stayed in when in manhattan - in fact they seem to be the standard size rooms you would find in any hampton inn. they are also well maintained with comfortable beds. the position is realy central and in easy reach of numerous zagat rated restaurants which wont leave you feeling poor - as well as being near the central buzz of new york. as is normal with hampton inns breakfast is provided althougn if you come down to breakfast at peak times you will normally have to queue to get your food and perhaps find a seat.',happy
id16296,' i had the recent pleasure of staying at this hotel over the memorial holiday. this was a great location for shopping and eatting. tons of things are in walking distance. i was very happy with the location. the rooms are very common i wish they had a ipod docking station for i never turn on the tv is when i travel. the bed was extremely comfortable. it was hard to get out of bed. the hot water was great too. the rooms are bare but i did call down and make my request for extra towels and shower caps. i must say this too. i got a great rate on my room for this holiday weekend. under $---!!!!. but i went through hotwire and the front desk made me feel almost bad for doing so. gave me a room across from the elavators very noisy but i only was in the room at night and i always travel with ear plugs. i only recommend this hotel if you get it for cheap. not worth $--- a night.',not_happy
id16297,' always modern chic with just the right amount of flare! our favorite boutique hotel chain never lets us down! our honeymoon would not have been complete without our finale night stay at hotel indigo. this chain boutique hotel stays consistent & up to our standards everytime! very reasonably priced very clean & very chic! we love it!',happy
id16298,' this was our first visit to the embassy downtown. we were celebrating our anniversary early took a long weekend from work to explore indy. parking-$-- a day in their garage only option but worth every penny. people that park in the garage....very inconsiderate and rude! we have a truck not a small car so we found people with small cars taking up two spaces and making up their own spots. as any parking garage we found this one in particular very tight turns and low ceilings again we have a truck so next time we will consider bringing a smaller vehicle. hotel-check-in was fast accurate and helpful. we were not offered an upgrade like my confirmation e-mail said we may. we were asked if the room assigned to us was ok. she asked if there was any suggestions she could offer for dinners or sights. being that this was our first time at this hotel navigating our way around was easy. beautiful foyer clean reception area complimentary manager is drinks every day in the afternoon. free breakfast every morning with made to order omlets and a buffet of grits potatoes bacon sausage fruit cereal and beyond. staff was very efficient with cleaning off tables so you werent waiting long. rooms-we were told we had a renovated room. looked like a typical suite to me. only complaint the bed.....sunk in the middle so i found myself using the extra pillows to put in the center so i could not sleep on a slope. we were on the -- th floor so the view was great. location-this was the best part....the hotel is joined to webber grill colt is bar and grill panara bread and circle mall. we parked our truck the first day checked in and didnt have to drive anywhere until we checked out and left. everything...was in two or three blocks walking distance not to mention it did rain no worries all the passages to the mall were enclosed so it didnt matter. all in all for $--- a night i didnt have a problem paying it for the amenities or location. the bed could have been upgraded with the room when it was remodeled the pillows as well. we have stayed in other brands and paid the same if not more on rooms and never had to complain about the bed sagging in the middle.',happy
id16299,' we stayed here prior to our flight and had a room booked for our return to baltimore with the sleep and fly program. our room was ok upon arrival but our room on return was awful the sheets had blood on them; along with so much hair in the bed like the sheets had never been changed. i did complain and was given a suite for the same price. by the time we settled in well after midnight i found that the one bed had cigarette burn holes in the sheets. my daughter refused to sleep in that bed and all i could smell was cigarettes all night. breakfast was a joke some of the guests were making - and - waffles taking --- pieces of sausage standing at the coffee station chatting. i realize this isnt the hotels fault but really folks lets use some common sense. we never did get breakfast. the staff on both visits were wonderful. this hotel needs some renovations - the carpets are extremely stained the elevator doors have initials and grafitti scratched into the doors there was garbage left on tables near the elevators and half of the ice machines were broken. unfortunately we were checking out this hotel to use for a possible sleep and cruise but i will look elsewhere.',not_happy
id16300,' this hotel is very close to lax (about -- minutes shuttle ride) and the shuttle is ----. it is good for me to arrive la at late late night and catch another flight at early morning. and the price is extremly valuable as i found that i can enjoy a very very very low room price (us$ -- for a night - tax included) when i become one of the member of marriott reward!!! the room is very very very big. the shower is great it helped me to relax from the tired -- hours flight. and the free internet is excellent.',happy
id16301,' we stayed at this hotel over the july -th weekend. it is well located to central park -th avenue moma and times square. subway is nearby as well. service was pleasant on all fronts. elevators were quick. our room was available when we arrived at --:-- a.m. and we were able to check in. the room was on the --th floor and was very quiet and clean. the bathroom was spacious and bedroom was large with a dressing area. the sitting area had wood floors a large desk and large flat screen tv. no the sofa wasnt cushy but how long are you sitting on it in nyc! we didnt eat in the hotel so i cannot comment on the food. starbucks is one block away so there is no need for a coffee maker in the room. we have no complaints with this hotel and would stay here again over the michelangelo or benjamin any day!',happy
id16302,' at first glance from the outside this hotel looked acceptable....although there was a lot of trash scattered in the parking lot. the gentleman that checked us in seemed like we were inconviencing him. the rooms were so-so. there was a lot of riff-raff hanging around the side doors of the building. when we went out a side door in the morning an individual let in a good -- people ( young adults-teen).....not sure what that was about but im sure a free breakfast was had by all. i did not feel safe in this hotel at all and would highly recommend staying somewhere else.....a few miles north would be a smart choice!!!',not_happy
id16303,' good hotel. advertised as a business hotel which i guess means small lobby. my hilton honors card must have worked because i was upgraded to top floor (--) which has a balcony and great view of sf harbor and coit tower. room was well done nice amenity kit and this floor had free internet (i do not think it is free on other floors). front desk was very friendly. housekeeping left thank you note for pillow tip. close to china town and public transportation is easy but not short walk to much else. avoid bringing a car into sf because it will be a hassle. overnight parking in the hotel is $-- and $-- in the public parking structure across the street. if you get a good rate this is a good hotel i would recommend even without floor --.',happy
id16304,' excellent rooms and ammenties great complimentary breakfast and complimentary shuttle van. we never had to take taxis or the metro. we gave the driver a small tip and he took us where we wanted to go and gave us a card to call him back when we were ready to leave. nice little bar that opens at -pm with friendly and knowledgeable bar tender. all staff friendly and helpful. gave us a courtesy late checkout. would definitely stay there again.',happy
id16305,' despite pretty good location (few blocks from riverwalk and alamo etc) this hotel is outdated and customer service aint the best. let me start off by saying when we got there we requested a nonconnecting room and they gave us one with a connecting door then we went back to lobby and the agent spent - minutes looking at the room map and gave us another room this time was even worse: had a connecting door and no view whatsoever room was also very dark and bed was very high above the floor which even though i had no problem with i think handicap or elderly would find it difficult to jump up the bed bathroom was a bit antique and the positioning of the sink right next to the toilet was uncomfortable . at this point we were so tired of dragging our luggage and changing rooms that we just gave up. internet is free for reward members just log into the wifi w your wyndham number (we found this out on our own cause no one told us upon checkin)parking is $-- daily overall this hotel has poor customer service and not the most comfortable rooms since its an old hotel that hasnt been renovated i wouldnt stay again despite the good location',not_happy
id16306,' this was the best historic hotel experience ever! these grand old hotels allow us to travel back in time. this hotel is early ----s texas at its finest. as a photographer i was blown away with the lighting the columns the ceilings the art the designer carpet murals designer tile flooring what a show ! most of the staff appeared to have been there for a long time and were proud of the hotel and wanted to share all its uniqueness with us. we were allowed to roam the mezzanine area w- meeting rooms ballrooms meeting rooms the maximilian room filled with reflecting mirrors intended for the french emperor of mexico. it was like spending a night in a museum! a proud employee showed us the pink granite tabled conference room where lbj watched the election returns in ----. we were there saturday night september -- ---- ate at the famous driskill grill all great food and service then and breakfast at the ---- cafe and bakery another quality experience. they knew how to fix crisp bacon and their pastries were great and included orange- cranberry scones. our room had special touches like nice robes an umbrella should we need it and the shower put out a lot of water for a super and quick bath. i had only two complaints both involving the bed which had some kind of non-cotton polyester ? sheets and pillowcases . they looked and felt good until we awoke in the middle of the night sticking to the sheets and lying in a layer of sweat. it was like sleeping on plastic or some other non breathable material. and like all historic hotels the rooms were fairly small and the bed was covered with decorative large pillows and a big useless bedspread that of course had to be put on the floor for storage a space that was difficult to find in that small room . of course we knew the decorative pillows had surely been put on the floor by the previous guests getting dirty and then ending back up on the bed the guests sheep in . just from a sanitation point the hotel should keep the bedding on the beds and the decorations on the walls and not try to mix the two. i know all you women out there would rather have your decorations over cleanliness ha! this hotel should be on every texans bucket list! jimmy jackson beeville tx',happy
id16307,' stayed here for - nights on the recommendation of a relative. suited us perfectly - close to transport interesting restaurants theatres good shopping. our room was spacious clean and airy - it looked over the swimming pool which was well patronised. nothing to complain about - will definitely stay here again.',happy
id16308,' i cheked out of this hotel and the front desk clerk gives me my bill to sgn for the additional services that i used which was parking --$ for one night and internet --$ for one night. a few days later i come home only to see that the hotel charged my visa an additional --$ for parking because i apparently parked for --$. are you listening to this??????? the hotel charged --$ for an additional hour without letting me know upfront and the front desk clerk knew i had a parked car. plus i paid one night is worth only to have bugs in the corners of the shoer curtain and in the toilet. disgusting. beware of this hotel ------it may look all posh and fancy from the outdoors ----- but they sneak behind your back and charge you for every additional minute. i have filed a complaint with the better business bureau you are not aloud to charge without the guest is consent.',not_happy
id16309,' we stayed at omni for - nights and then another - nights in july. beautiful hotel; extremely clean. the location is a bit off from downtown and main attractions however this also ensures the quiteness. no problem if you have a car. the front desk was very helpful; though they made some mistakes which were corrected immediately after reminding. the rooms are excellent amd the beds are extremely comfortable',happy
id16310,' stayed here for - nights at the end of december ----. we loved all the restaurants and the variety of same within a short walk as varick street borders little italy. we travelled north turned right at carmine st and then up to bleeker st. lots of price ranges to suit all budgets. also several jazz clubs that area. when you walk out of the hotel you can turn left or right to grab an inexpensive breakfast only a minute or two either way. the subway was just on the corner of w houston st (left out of the hotel). there is a guest self-serve laundry (with complimentary wash powder from the front desk) next to the gym. oh and the staff were always in a good mood always willing to assist. as others have mentioned the room wasnt that big and i agree with past comments it was clean comfortable quiet & secure you need your room swipe card to operate the lift. varick st turns into -th ave as you head north and not too far from the -th ave shops (east). dont eat at king wok in varick st unless you like bland food.',happy
id16311,' i have stayed in many different hotels and motels before and i know it cannot always be perfect and it certainly does not always feel like home. but what i discovered at studio - is beyond bad. first of all it is not clean not even a little bit. i found fingernails from a former guest on the ac and on the carpet. i did not dare to walk without my shoes. - of my - towels were stained. the bed linen probably came straight from a prison: it was blue thin rough very old and had a hole. i felt so uncomfortable like never before in my life. the bathroom had burn marks everywhere; a clear sign that people stay there who have serious drug problems. i also purchased the wireless internet access for $-.-- and this was a waste. i lost my connection all the time and it was very slow. the tv had exactly -- programs most of them not very interesting if you want to go beyond cnn and the weather channel. the only surprise was hbo but that does not make the stay nicer. i checked out the next morning and found a much nicer place at homestead just around the corner. believe me: please do not take your money to studio -. and if anyone from the staff reads this: fire your maids.',not_happy
id16312,' courtyard south park has a great location on a quiet street two blocks from south park mall. we booked the suite for $--- for thursday and $-- for friday. this is a good value compared to the hampton inn philips place. the suite consisted of a separate bedroom livingroo with sofa and two upholstered chairs large desk and built in coffee bar unit with frig and microwave. tvs in both rooms. pros: location recent room refurb had a nice contemporary feel $-.-- breakfast buffet (plus menu items) was good free high speed internet cons: very noisy a-c units bathroom floor could have been a bit cleaner no luggage racks room was not serviced -nd. day until -:--pm after - complaints to front desk. expected higher quality towels and bath amenities',not_happy
id16313,' all im going to say is the same grilled cheese sandwich was sitting outside in the hall on a room service tray for three days. that is nasty. and i know the staff walked past it several times throughout the day. nasty.',happy
id16314,' with a large room on the newly refitted -th floor i was very during my stay. the room has free drinks in the fridge but only as a welcome which was a bit annoying (there is a duane reade on the corner of --rd st and -th where you can buy drinks-water). we stayed in a - bedroom suite which on the street side had views of the empire state building. there is a terrace on the --th floor which sometimes has a bar (depending on the weather) with great views of the empire state building. the concierge was a bit hit and miss there was one good one and one rubbish one (who had to look things up on google which i could have done). the location is great right in the centre of the city --rd st gives great access to macy is and equal distance from both the business district near the staten island ferry and central park (near --st st) about an hour fast paced walk from each. the hotel is in korea town with a lot of korean restuarants nearby. there is a nearby pizza restaurant on --rd and -th. most of the city is laid out in a grid with avenues running north to south and streets running east to west with the corners being the easiest way to navigate. a good and spacious hotel worth staying for the right price.',happy
id16315,' the hotel was very nice the staff was very friendly and welcoming. unfortunately the phone in the room wasnt working very well so when trying to request more towels it took several attempts to be able to talk to someone. the towels were requested but they never made it to my room :( also you may want to consider extending the happy hour in your restaurant to fridays and having more staff working in the lounge. my husband and i went for a refreshment and it took at least -- minutes before anyone waited on us. we decided to go elsewhere for a drink after that. thanks!',not_happy
id16316,' my family and i have been staying at the hyatt hill country every summer for over -- years and we love it more every year! the grounds are absolutely beautiful the service is excellent and the rooms are always clean and nicely decorated. the kids in our family range from - to -- years old and there is plenty to do for every age group! for younger children they have tons of activites like crafts in the lobby face painting poolside smores (adults welcome too!) and movies on the lawn outside the lobby. the pool and lazy river is fun for the whole family. the pool has a waterfall volleyball net basketball hoop and if you float down the lazy river a couple minutes youll find a small beach area where you can play in the sand. if you want a quieter atmosphere while swimming youll find it at the adult pool or hot tub. the beautifully decorated lobby has a bunch of comfy couches and arm chairs for rest and relaxation and the picturesque back porch is lined with rocking chairs from which you can see the beach and lazy river. this is the perfect place to spend a weekend with family!',happy
id16317,' service room flowers in reception and location perfect. breakfast pre dinner drinks and dinner in the restaurant all excellent. stayed for two days with friends as part of four weeks in the us we all agreed all round it was the best hotel we had stayed in.',happy
id16318,' would come to dc just to stay here! loved loved loved this place and the staff. when the staff takes the time to learn your name and calls you correctly by it- that equals service attention to detail and courtesy. i especially liked the wine reception they held every afternoon. it was an opportunity to mingle with each other while having a nice heat on. the on-site restaurant was quite good for a late night snack. we ordered a few cocktails mushrooms mussels and dessert. the staff was courteous and friendly especially joe the bartender of the year.',happy
id16319,' absolutely the worst experience i have ever had. i stayed here for a three day vacation to do some sightseeing. i arrived on a friday morning and checked in using my debit card for the room. by saturday morning when i went to use my debit card my card was declined. when i called my bank to find out why my bank informed me that the hotel put a hold on my account three different times and various times on friday for the total amount of the room for the three days. i had three holds on my account for $--- each. when i went to the lobby to explain to them that they needed to remove the other two holds on my account they informed me that there was nothing they could do because thier accounting department was not open on the weekends. the staff there was ignorant and dismissive and could care less that my vacation was being ruined because i was not able to access any money because they charged me three times. i spent - hours in the lobby on my first officail day of vacation trying to get this resolved. as i write this the issue as still not been resolved. along with this i was supposed to have breakfast included in the package that i booked. all three morning i had to go down to the front desk and have them remove the charges becasue they kept charing my breakfast to the room even though it was included. on my last night there i went to rent a movie and couldnt when i called the front desk they told me they had no credit card on file for me!! amazing considering they charged me three times for the room. the room was only cleaned once the second day room service never came at all to clean the room. i can easily say that there was not one person there who had any kinowledge of customer service all were rude and ignorant. do yourself a favor and stay clear of this hotel!',not_happy
id16320,' talk about luxury. wow this place has it all. i stayed here for a business conference in january ----. the room was one of the nicest rooms i have ever stayed in. the bathroom was huge and loaded with amenities. i had a perfect view of the jefferson memorial from my room. just an unreal place. only negative is location it is a bit out there but if you dont mind cabs youll be fine.. have fun.',happy
id16321,' i may be a bit tough only giving the night hotel a - because i didn’t get a lot of sleep which was probably due to jet lag more than anything else but that is my memory of the place. the rooms are small which is to be expected in new york and i loved the dark theme although there are times that you need some light in your life! unfortunately don’t expect a view unless a brick wall and an alley is your thing. the staff at check in were good especially a young guy who was a trainee who was very enthusiastic (i am sorry i can’t recall his name) but others were not overly friendly without being rude. the positive is the location which is very central and easy walking distance to everything you need to get there and despite its centrality it is very quite.',not_happy
id16322,' our stay at the public chicago was just what we were looking for. everything is pleasing to the eye - the lobby the restaurant and most especially our room. love the simplicity yet elegance. very comfortable room. staff was friendly and helpful in any way. the neighborhood is a great place to take walks. and if you want to go to michigan ave or rush street the walk is an easy one. the lake is just a few blocks away. it was a perfect get-away for us.',happy
id16323,' we’ve stayed at the hotel for the first days of our trip across california and the southwest. while our travel agent and the website of the hotel gave us some confidence that the place is not a tourist trap we found it one of the most fishy places we have stayed at throughout our trip: a dark room where you could not fall on the floor as the walls have been narrow enough to keep you up a bathroom my grandparents might have seen in their parents’ home a window towards the courtyard which gives you the feeling of staying in a prison cell and paper-thin walls allowing us to follow most of the activities of our neighbors next room. staff at check in and out is friendly and the location nearby union square is good but we are sure there are a couple of other hotels in this area with better rooms and amenities.',not_happy
id16324,' this hotel is a very good choice if you want to stay in nyc close to all manhatten attractions. from here it is - minutes walk to times square. the port authority bus terminal with access to all transportation including subway is right across the street. the neighborhood is not nice but safe. breakfast is included and an evening dinner reception with free finger food and drinks including beer and wine (tue-thu). i booked this hotel on priority club points (because staybridge are part of the holiday inn-intercontinenten chain) and it was a real bargain. the official rate seems to be in the normal price segment for new york.',happy
id16325,' i loved this place so much the first time i stayed back in october that i booked it again for the night of february -rd. id requested the same --bdrm id had the last time but they put me in a room that was actually bigger and nicer than the first one! (the bathroom in this one was especially roomy.) reception was great about getting me checked in quickly since i was exhausted and needed a nap! again the sound of soft music was playing as i first entered the room. i should say apartment instead of room since the suite is enormous with a hallway leading from the large living room to the bathroom and then another to the bedroom. just incredibly big for a hotel room! i was going to a comedy club on hollywood blvd and instead of calling a cab in the nightmare saturday night traffic i was advised by the hotel staff to walk where i was going instead so i did. that was just perfect. i walked up the bustling boulevard over all the stars on the sidewalk and watched the tourists gawk at the familiar hollywood landmarks and street performers. it was about a -- minute brisk walk and well worth it. i got back to the hotel earlier than id expected that night so i went down to the desk for snacks (complimentary) like candy bars and microwave popcorn. i was even able to check out a dvd for the night free. (there is a dvd player in the full entertainment center in the large living room.) since it was still fairly early and the hotel shuttle driver was on the site i asked if they could take me up the hill to their sister property the hollywood hills hotel. (it is on the grounds of the restaurant yamashiro.) the view of all of los angeles and hollywood from up there was just phenomenal. evidently the rooms arent as nice as in the magic castle hotel but the views more than make up for it. (no views from the magic castle hotel down the hill.) afterward i made my microwave popcorn and a cup of tea in my large full kitchen and sat out on my big balcony overlooking the pool and just enjoyed the quiet night and the great weather. overall another great stay. management and all the front desk employees went above and beyond to make my stay comfortable and get me everything i needed. ill definitely be staying here again the next time i go to hollywood.',happy
id16326,' ckean friendly comfortable beds quiet. better decor and style than you would expect for a super -.',happy
id16327,' over the last -- years we have yearly traveled to hollywood to attend the jazz festival at the hollywood bowl in june. weve stayed at at least - local hotels during that time. compared to the other local hotels at comparable prices this one was a winner. clean updated good - friendly customer service and it had an elevator. also a designated parking spot came with the price of the room! i think weve found a new tradition.',happy
id16328,' i took a - day getaway to washington dc with my niece brother and teenage son. the st. regis is absolutely wonderful. upon arrival we were greeted by a friendly gentleman who took our bags and welcomed up heartily to the st. regis. when you are in the st. regis you are royalty to them regardless. once inside the lobby absolutely glistens. there was a woman with her poodle inside taking afternoon tea. the ambience was wonderful elegant yet charming. we had a well appointed room full of goodies we even had room service (totally unexpected) delivering complimentary cookies in the afternoon (the teens loved this) after a long day of sightseeing. this was a pollished elegant experience. by the way make sure you visit the breakfast room it is gorgeous we had the gourmet pancakes. definitely first class!!!!!!',happy
id16329,' excellent location for exploring nyc. staff very polite and helpful. room was very small and dated however location more than made up for this. would recommend this hotel.',happy
id16330,' my wife and i decided to get out of atlanta for a getaway weekend in charlotte and chose to return to the omni. we were coming to charlotte for the friday night toby keith concert and had been very impressed with the omni during a previous stay in charlotte a few years back. we were greeted by a very friendly front desk staff who was kind enough to arrange shuttle transportation for us to and from the concert. we found our room to be very clean and well furnished. when we returned from the concert the bed had been turned down with a mint on the pillow. a very nice touch. on saturday we spent the day at the rooftop pool. the deck furniture was very nice and comfortable. fresh towels were brought out throughout the day and room service delivered a delicious lunch to us at the pool. i cant say enough about the friendliness of the staff and the cleanliness of the hotel. we ate sunday morning breakfast at the restaurant in the hotel and it left a little to be desired but still wasnt bad. the next time that we visit charlotte we will return to the omni for sure!',happy
id16331,' we have just returned from new york we stayed at the intercontinental barclay. the location is brilliant in easy reach of times square. the meals were expensive we decided to eat in a deli around the corner from the hotel it was really cheap but not nasty. we found the hotel to be all we expected beautiful room and a very luxurious huge bed. spotlessly clean bathroom. the staff were helpful but not friendly. we would stay here again we enjoyed every minute of our city break.',happy
id16332,' as a gold spg member who frequests starwood properties i have to say that starwood should be proud to be associated with this gorgeous landmark of a property which is right in the heart of san francisco is action. i reserved a deluxe room and was upgraded (per my gold member status) to the grand deluxe room which simply is a corner version of the deluxe room with views of union square. i was in the landmark building so the decor was very traditional but yet very classy. the room had plenty of chairs a couch a mini bar starbucks coffee (complimentary) heavenly bed nice size plasma tv - windows overlooking union square and a size that will not disappoint. what will disappoint is the size of the restroom but that is understandable considering the hotel was built in the early ---- is. in addition i was hesitant to be placed in the landmark building considering i am young and liked modern feels to my room but i was swayed the other way immediately. the hall ways had this gothic feel to them which i thought was very cool. room service and the front desk were all top notch and very respectful even on a sold out day. i did not try any of the restaurants since the cheesecake factory was just across the street along with many many other stores to shop in! but the clock bar seemed always crowded with guests. so it was a happening place! all in all i will definitely stay here again and if you are like me who always looks for a four star affordable hotel in the best part of town this hotel will not disappoint.',happy
id16333,' excellent service very clean great location. more than you expect from a - star hotel. the staff goes out of their way to help you. highly recommend it and will stay there again on future visits.',happy
id16334,' wow! to get this great a location at this price with this kind of service! very impressed with the helpful staff and the convenience. spacious room great view of downtown. would definitely stay here again.',happy
id16335,' stayed three nights here. the roof bar is really fun (would love to return in summer!). diner on the ground floor is good. only down side was interrupted sleep from some people playing table football outside at -am not cool. public school bar-pub accross the street is really good.',happy
id16336,' we stayed here for - nights. the reception staff were excellent very friendly and helpfull. the room was amazing. giant bed bathroom dressing room sofabed desk kitchen free wifi and excellent air conditioning! the laundry room was a welcome bonus too. the location is perfect for exploring the sights only a -- min walk to the lincoln memorial or the whitehouse or the subway is a - min walk by the uni. overall we could not find any fault with this hotel and would recommend it to anyone.',happy
id16337,' our family stayed here for a few nights in early september which was a perfect time to visit: the museums were uncrowded because it was the first week of school for most schools (but not ours.) the hotel breakfast was excellent with lots of hot and cold options and we also took advantage of the free snacks and drinks at the hotel is hour on a couple of the nights. the indoor pool was a must-have for the kids after a hot day of touring the sites. we found the suites to be nicely decorated and the kitchenette helpful the night we stayed in for pizza. we ate out for all other meals as the suite isnt really equipped for staying in for proper meals. fine with us though. quite rooms comfortable beds and bedding. kid slept on the sofa bed in the living room and had no complaints. the were two tvs in the unit so you dont have to watch whatever your kids are watching. we didnt have much time in the room though due to busy sight seeing. friendly staff good service all around. like other reviewers we really liked the location attached to a modern mall directly above the subway. very easy to get around and see the sights. no need for a car but we did rent one for a day to visit nearby friends and visit mount vernon. the latter is the home of george washington - a full day excursion to a large historic estate with a lovely setting on the banks of the potomacs - complete with slave quarters and all - not to be missed! we also really liked the primate section of the zoo where a glassed in section allowed us to chew bubble gum with a gorilla. she had her own gum and loved seeing people do tricks with theirs. mount vernon is paid admission but the zoo and museums are all free of charge.',happy
id16338,' spent four nights in one of the cottages which was very nice. historic (for phoenix) hotel with a lot of charm and excellent service. great southwestern-frank loyd wright-style architecture. food was good but overpriced.',happy
id16339,' just returned from a - night stay for a conference. pros : the room was large the linen package was plush and the beds comfortable. the toiletries were aveda rosemary and mint. plenty of outlets and well lighted! the catering was excellent with a emphasis on mexican specialties. the room and common areas were fresh with a subtle luxury cowboy theme. a nice property that felt like a cut above. cons: on our first night there was a small fire on the -th floor. the fire alarm got me out of bed about -:-- and we spent about -- minutes until we could go back to our rooms. i never saw a staff person while we were out side (this is fine if they were busy) but there was zero attempt at service recover. no letter from the manager under the door no automated call no message that they were crediting points to my marriott account..........the funny thing was the conference was on the patient experience and we were all a little surprised that there was no thanks for our cooperation and apology for the inconvenience. it also would have been a chance to talk up all of the good things their staff did to keep us safe.',happy
id16340,' a good place to stay for midtown nyc - easy walking distance to times square and broadway. service great and good value. room clean and comfortable - a bit small bit we didnt spend much time there so it did not matter. i would stay here again.',happy
id16341,' having read some of the reviews of this hotel we arrived with some uncertainty about the hotel. the immediate area is admittedly not the best to be found in new york. but it proved to be fine; some somewhat tacky shops and occasional street traders but neverthelessa an interesting area and felt totally safe. our interactions with the local street inhabitants were all very friendly and extremely courteous. it also felt very safe at night. the hotel itself has a very narrow entrance with the reception desk some way down a corridor. the receptionists concierge and doormen were all very obliging and helpful. the public areas and our rooms were exceedingly clean tidy and well decorated. the bedrooms were also of a very good size much bigger than we have had on previous visits to ny. we had asked for views of the empire state building and were given two adjoining rooms on the --th floor both with a view of the esb. we didnt use the breakfast facilities but did use the --hr coffee services to take back to our rooms. there are lot as of delis and other places to eat in the area. we really enjoyed our stay at the hotel and will certantly use it again when we are next back in new york',happy
id16342,' i stayed here - nights in april. it was ok very clean and easy to get to the hotel has a free shuttle to and from the airport on request. the only down side was the fact it was not a closed hallway hotel it was like a atruim and there was a cafe at the bottom and the sound would travell up to the rooms. one night when i stayed there at --am i could hear ppl shouting loudly.',not_happy
id16343,' we stayed here for - nights to be close to md anderson at the medical center. the rooms were not luxurious but we found them to be clean and very comfortable. the staff was friendly and helpful. the location is very convenient to md anderson and other hospitals at the medical center. it was an easy walk for us but the shuttles would have been a very convenient option as well. i will return to this hotel when and if we go back. one caution -- our room was right across the hall from the ice machine. it got a little loud at times so ask to avoid that location.',happy
id16344,' we were only able to stay one night so we paid extra to book a room overlooking the riverwalk. this hotel is at one end of the riverwalk so it is not overlooking the noisier busier parts of the area and is super convenient. you can watch the iconic river barges and river taxis float past and easy to walk to everything: the alamo the restaurants etc. their in-house restaurant was a good value too. staff: friendy and helpful. the valet parking worked out well for us (though it is $-- per night). typical of big tourist metro areas. someone else posted a compaint about a view of the gross rooftop across the river but the view is below - the riverwalk is the draw here. the old building across is abandoned and lends a bit of character to an area that used to be really seedy and has been developed into texas biggest attraction. we liked it.',happy
id16345,' i find it hard to believe the negative reviews regarding this property. we experienced hardly any of the problems mentioned in previous reviews. we went to baltimore this weekend for an athletic competition and stayed at this marriott because of its proximity to the convention center. the convention center is about a block away. well within walking distance. checking in was a breeze. we arrived at about -:-- on friday and our room was ready when we got there. we asked for an upgrade to the concierge level which was immediately granted because of our elite member status. the service at the hotel was very good. everyone was pleasant and helpful from the front desk to the bellhops to the room service people. no issues whatsoever. our room was extremely clean. no issues with mold in the bathroom stains on the carpet etc. furniture was in good condition and the tv was a nice sized flat panel lcd tv. beds were very comfortable (as always at marriott). all the other typical amenities were present (as expected). breakfast was included in our room rate and we ordered room service both days due to convenience. it was delivered hot and on time both occasions. room service accidentally added these meals to our bill but the front desk immediately fixed this once i brought it to their attention. the one complaint i read that was true was regarding the safe not working. we also experienced this and tried to have it fixed but engineering never got to it. apparently many of the rooms (ours not included) were having air conditioning issues. we found this out from an engineering department staff member we ran into in the hallway. this was not a huge concern. we just ended up carrying our limited valuables with us instead. the concierge helped us with reservations at a restaurant we wanted to go to and got us a free shuttle ride there. he also gave us one adult and one student ticket for their brand new sports hall of fame near camden yards for free. parking in the garage was added to our room bill and worked out well for us since we were able to leave our car parked in the garage on sunday well after we checked out giving us time to still mill around the inner harbor without having to take the car and find new parking. camden yards and the inner harbor are withing walking distance. camden yards is a couple of blocks over. the concierge lounge at the marriott used to have a great view over the stadium but construction of a new hilton is now blocking its view. the inner harbor and aquarium are about - blocks away. about a ----- minute walk - not bad at all really. one restaurant i highly recommend going to is roy is. it is on harbor east and is well worth a visit. they serve hawaiian fusion cuisine and are extremely kid friendly for the type of food they serve. great sushi great main courses. get the pineapple upsidedown cake for dessert.',happy
id16346,' the location of this hotel is ideal and im sure that is why so many people stay here. however the hotel is a bit dated and it is time for a renovation. the bar staff was great and the dinner restaurant was attached was also a good staff. but the other staff has a lot to be desired in particular the concierge. i was here for a conference at the convention center mccormick place and i asked for the best way to get there. he said it was only a -- minute walk and it ended up being an hour and a half. when i got to the conference i found out that everyone was using the bus or the shuttle provided and nobody was walking. we reported this to the manager and she also thought it was a -- minute walk and didnt seem to care about the bad advice. on our final day we bought tickets from a different concierge to go sightseeing and he actually hustled us we thought we were getting a full days use but come to find out the tickets we purchased were only good for half a day. i would stay here only if nothing else was available and do not use any of the hotel services other than the nice bartenders and the french toast from room service was good.',not_happy
id16347,' i stayed at this hotel for - night while on business in san francisco. it came very highly recommended by a colleague of mine. overall i had a great experience there. my colleagues and i arrived late at night (around --pm) and the staff sensing we were all travel weary checked us into our rooms quickly. the hotel is located right in the heart of san francisco in union square. you cant beat the location. despite being in the heart of the city it offers a quaint comfortable feel to it right from the moment you walk in the lobby. my room was spacious with a small sitting area a desk and a king-sized bed and overlooked the pool. the bathroom is spacious as well. i loved the complimentary toiletries offered: shampoo conditioner and lotion. the brand is called lather and has a lovely fresh scent to it. they seem to be good quality products (rather than the cheap ones that actually feel like they strip your skin and hair rather than moisturize it!) there was also an individually wrapped tooth brush travel sized scope mouthwash and toothpaste provided which is a nice touch. the one downside to my stay was the dining options-restaurant. the daily grill is connected to hotel. since our flight arrived late at sfo i was starving. i was expecting that at least room service would be available at that late hour. the daily grill had already closed by the time we checked in and it turns out the daily grill also provides the room service to the hotel and that option was no longer available either ( (i think it closed at --pm) . the option for hotel guests for late night - early morning food is to go to one of the ---hr restaurants-diners that are within walking distance of the hotel. (room service breakfast is available from about -:--am). for me this was inconvenient. i was hoping to have a light snack in the comfort of my room. had i known that this was not available i wouldve grabbed a snack before heading to the hotel. everything else was great though! i would definitely recommend staying at this hotel.',happy
id16348,' beautiful hotel and wonderful staff! if you want to see an oriels game or spend time exploring the inner harbor of baltimore this is the place to stay. could not ask for a better location...within walking distance of national aquarium uss constellation and tons of restaurants. fyi....the coffee shop in the hotel is fabulous!',happy
id16349,' twice we have escaped to the dolce hayes mansion. the history alone of this estate is worth the visit. add to this a relaxing pool grounds to walk inviting patio lounge and comfortable rooms it makes for a nice nearby escape.',happy
id16350,' nice modern clean quiet reasonably priced and the best free continental breakfast of any hotel we have ever stayed at.',happy
id16351,' just got back from newyork this week i was very worried about this hotel after reading some reviews before i went but found nearly nothing wrong with the place it is well positioned -- minutes walk to times square which is ideal and subways were very close to. the rooms were very clean and the bed made everyday and the towels changed everyday what more could you want we also had a bonus of having a great view of the empire state building out of our window. i must admit i did find that (some) of the staff weren not to friendly but most of the others were helpfull enough. i would stay there again because at the end of the day your in newyork to visit places and enjoy yourself and not to sit and find faults with places maybe i was out to much and didnt pick them up but i was satisfied with the place so i wouldnt read to much into the other comments go and enjoy yourself newyork is fab and the skyline isnt to bad either',happy
id16352,' have stayed at this hotel a couple of times and found the last time that it was very noisy. people coming in at -:-- am and woke us up hallways need updating. very close to airport and free shuttle was great.',not_happy
id16353,' my mom and i have stayed at the alden once before and we had the best time with no problems! so when we were planning a girl is trip we definitely wanted to go back. we booked the exclusive feminine package in the deluxe suite. everything was great until we got back to our room about -- and went to pull out the couch bed and found no sheets and large stains on the mattress. we called the front desk and asked for sheets and after -- minutes without sheets i called back and got no answer until i called directly from my cell phone. they were dealing with an emergency which is understandable. we still didnt get sheets but they comped us an additional room instead. - of us went to stay in that room and right as we walked in it wreaked of men is cologne and there were used towels and rags on the floor as well as a room key on the table. we were told it was a mistake and they assured us that nobody was staying there. finally laying down at about - am i heard a room key being stuck in the door then a banging on the door. once they realized someone was in there they took off running to the elevator. we found out the next morning that it was a hotel employee using the room. the front desk manager very happily discounted our stay for the issues and it made up for everything that she was willing to make it right. other than those issues its a beautiful hotel with a lot to offer and we will for sure be back!',happy
id16354,' i agree with most of the reviews here so i wont repeat what is already been said. my room was very clean no mold. simple room nothing fancy. the location was the reason i picked this hotel and it was perfect for me. i also liked being able to use the computers and internet downstairs. i didnt eat in smithson is so i cant rate the food but i did walk through and check out the breakfast buffet which was well stocked including bacon sausage and eggs. however i just chose to get a sausage and egg bicuit in the little deli area that is across from smithson is. i used the metro to get to the hotel from dulles airport and it was pretty easy. i got off at lenfant plaza and it was a short walk to the hotel and i felt completely safe even though i was alone and it was close to midnight. my favorite place to eat was definately jaleo is located right near the national gallery of art which was about a ten to fifteen minute walk from the hotel. i also ate in cascade cafe in the national gallery and there was a huge delicious selection of everything from very fresh looking salad to italian food.',happy
id16355,' we stayed at the hotel for one night and found it an ideal location for exploring union square and local shops. not cheap but good value. car parking vala service $-- per -- hours.',happy
id16356,' my wife and i stayed at this hotel while i was attending a national convention. the place was packed with people but the accomodations were great. the staff were very nice polite hekpful and friendly. i would recommend this hotel to anyone who wants to be in downtown chicago. it was convenient to everything. we enjoyed the stay and we would stay in this hotel on our return to chicago.',happy
id16357,' from the comfortable rooms internet access to the staff and the excellent breakfasts. nothing bad to say about this place. exceeded my expectations and a joy of a place to stay for business.',happy
id16358,' location is great. near subway and bus stop. one block from empire state bldg. macy is right around the corner. short distance from grand central -- rock times square. free continental breakfast. we stayed on the -th floor and heard no outside noises no other guests no housekeeping. was nice and quiet for us! staff was nice and hotel was clean. i would stay there again.',happy
id16359,' pros: gaslamp quarter near ballpark; rooftop deck. cons: no parking for check-in-check-out except a couple of spaces at the curb; long waits for the few slow elevators; older average-quality hotel with cartoon hipster facelift by designer who watches too much hgtv; smallish rooms with loud booms from the bathroom sinks; very limited tv channel selections; bland overpriced food in the restaurant and minimal bar for the rooftop deck; concierge have poor knowledge of the area and give bad directions. it is creepy that the hotel has somebody reply to every trip advisor review with smarmy self-serving marketing copy but that really gives you the true flavor of the guest experience. everyone on the staff smiles a lot but the smiles seem to be as fake as the facelift ..... like someone is always watching.',not_happy
id16360,' fantastic location average service quality of sleep very low due to sound insulation problems. probably will not stay again.',not_happy
id16361,' small room made even smaller as we had nowhere to put the suitcases due to a very small wadrobe that had the sensored fridge in italong with a badly postioned safe you cant get your hand fully into the safe could easily leave something inside! excellent furnishingsdecor and toiletries always very clean turn down service could be a bit quieter could hear him calling out from the bottom of the corridoor but he was such a pleasant guy as were all the staff. appreciated the hot breakfast of scrambled eggs& bacon with good choice of pastries.though found the lack of space very frustrating you can only get - person at a time due to the small area please management do something about this suggest you have a seperate table for the coffee-tea etc even at the loss of - table and - chairs reception staff were very helpful and friendly even charged my phone for me as my charger wasnt working checked inmy flights as the laptop for guests use was always in use whenever i went through reception reception area very comfortable nice touches with fresh fruit always available and playing cards. please management consider tea-coffee facilities available in rooms even if you only provide on request this is a must especially as your fridges are pressure sensored so guests cant even use it for their own drinks move anything in it at your peril!! even choice hotels provide this facility. my husband and i are young pensioners and we loved your hotel super location no street noise friendly helpfull staff. .',happy
id16362,' stayed at the hotel solamar for christmas weekend with my hubby and - dogs. pros: - good location in gaslamp; only a short walk to the major restaurants and bars in the district. - very reasonably priced (i think we only paid $----night via a special offer) - as with all kimptons very dog-friendly (and this is important to us as this trip was specially for the dogs) cons: -no other options for parking other than valet (at $--) - front desk failed to advise us during check-in that we had a $-- credit for the mini-bar. only learned about it as we were being checked out and by then it was too late :( overall a good value hotel very pet-friendly and centrally-located.',happy
id16363,' we paid around $--- a night for a suite at the affinia -- at a discounted price . the value we got was far inferior to this price even if it is not a bad hotel per-se. in a city like new york there are far better options available. we arrived there late night to find an indifferent check-in and a very large room completely unpopulated of furniture. the problems began rapidly: some of the parcels we had been expected were not there. i had contacted the hotel previously to request my parcels to be held. i assumed they were delayed. once in the room we found we had no hot water and that the toilet was leaking water quite badly. we were so tired we just fixed it with a hanger - the mexican way - until the next day. not impressive. the next morning my girlfriend had a really important interview and the hot water wasnt coming. in the end it magically appeared despite the front desk ignoring us. the toilet was fixed almost -- hours after reporting it. the rooms do look a bit like the pictures in a style i personally found quite disagreeable. objectively however once inside the lobby you felt the place was a dump. we didnt see the famous bell boys with the hat until the day we were leaving and the ridiculously small lobby with the potted trees and the fountain are not awe-inspiring considering the price we paid. if you get a deal however this wouldnt be concerning. finally our parcels were actually returned to sender by the hotel staff and despite my repeated mentioning of how angry we were at this to various members of staff including the manager we did not get one dollar refunded off our ridiculously high fare. we got into an enormous amount of trouble to rescue some of the ones which were rescuable. in the end we did sleep and were well situated but id recommend the parker meridien for a higher-end option if the price is right. there is thousands of options in the big apple to have to go through this.',not_happy
id16364,' stayed here for - nights in nov ---- and found the staff to be excellent. the girl at the check in was very polite and the conceierge was superb as well. the hotel is located in downtown la however has easy connections via the metro. we only used the metro once to go to universal studios and found it a bit dodgy! would recommend using a taxi. the hotel is very elegant and the rooms were great as well. a smile and a good tip to checkin staff can lead to an upgrade!',happy
id16365,' i stayed at embassy suites with my boyfriend mother and sister as a stop over on the way to a awaiting cruise ship. we only stayed the one night but i could have easily stayed more. check-in was quick and hassle free - except they tried charging us $-- more per room than what i had booked over the internet (due to some occupancy tax claiming i had not stated i had booked - people into each room). this was easily sorted though and once i had showed the receptionist my e-mail confirmation they agreed to keep to the internet price without any fuss. we booked two rooms and both were exceptionally large clean and tidy. both had two double beds which were really comfortable and each had a massive bathroom. they had a separate living room area as well which came complete with sofa tv and a little kitchenette (fridge kettle microwave). if you want a cup of tea though take your own milk as we were not provided with any.my only concern about the hotel was its proximity to the airport. i thought it would be very noisy due to the planes but i couldnt hear a thing from our room. we got a free newspaper in the morning which was nice. the complimentary breakfast was very good and served in the atrium downstairs. there was a good selection of cereals and pastries and there was a small kitchen where the staff cooked your breakfast infront of you whilst you waited. i opted for a cheese omelette and hashbrowns followed by pancakes which were all very delicious. i did not get to see the swimmming pool or experience any other facilities at the hotel but from the short time i was there i would definitely stay here again and recommend it to other travellers.',happy
id16366,' since they remodeled this hotel it is now one of the best in austin. the fitness room has been totally remodeled which is a huge plus if you like to get a little exercise. the rooms have been renovated with a very updated look. unfortunately they decided to use full beds instead of queen beds and it can be pretty cramp if you are use to sleeping on a king bed. it is so convenient to everything that we wanted to visit while we were in austin.',happy
id16367,' traveled here in june for the sailabration. got a very good rate as this hotel was one of many with a special rate for that week. the hotel is not directly on the water. it is about - blocks away and about a -- minute walk. the upstairs spg lounge provided a wonderful view of the area towards the harbor. the food was ok . the hotel was clean the staff was very courteous and friendly. the only reason i would not stay here again is if i wanted to be at a hotel closer to the water.',happy
id16368,' just a gorgeous place to stay right in the thick of washington dc and a stone is throw from the white house. staff was incredibly friendly curteous and helpful. a special experience. no doubt we will be back. don',happy
id16369,' this leed-certified hotel opened just a couple of years ago (---- i believe) and is in excellent condition. we stayed in a king suite which had a refrigerator-freezer along with a coffee maker and microwave. the hotel is in easy walking distance of little italy and the inner harbor. the room is comfortable and amenities decent. they also have an inner courtyard with a water feature that is very private and a delightful spot to sit with friends. the unfortunate thing was we were there on prom weekend or something that involved drunken teens-college students on friday night that security staff struggled to control. otherwise the room was very quiet. all hotel staff were very accommodating and responsive especially when it came to resolving a problem with an air conditioning unit.',happy
id16370,' working as a tour director i go to many hotels in sf and the withcomb is really the best for its rate: the hotel itself is beautiful the lobby is chic and historical. the rooms are spacious comfortable and very clean. the location is excellent and above all the front desk staff is very efficient courteous and very helpful. im very thankful for the good service and friendly staff. francoise z',happy
id16371,' had a fabulous stay in this hotel. well located just off boston common and near to chinatown and short walks to back bay beacon hill downtown and the business district. food was a bit pricey (but tasty what we did have) but some drinks were reasonable. all staff were really friendly and helpful. if im in boston again this will be top of the list.',happy
id16372,' there are so many choices when visiting nyc: location being first on our list of priorities price coming -nd followed by amenities for families with kids. the price was right on book it.com under ----night. this includes breakfast and wifi both of which i didnt see many other places. we had a room in the back corner of the hotel. my first impression was the smokey hall but smelled perfectly fine once in the room. the beds are extremely comfortable. the bathroom was a decent size all the toiletries were nice. game system was an added bonus for kids (although we didnt spend much time in room). we had three kids:-- and --. the only negative was noise throughout the night they were doing construction all night right aside-behind us. fortunately everyone was tuckered out and slept right thru it! would highly recommend!',happy
id16373,' we drove to houston for a long holiday weekend. with - kids we chose a - bedroom suite. the rooms were nice and spacious - and loved the free breakfast. we liked the easy access to the highway so we could see the sights. we went to nasa and the whitte museum.',happy
id16374,' this hotel is ideal for accessing the city of san francisco. it is location is almost perfect the staff helpful (and nice enough to give us a free upgrade to a premier room!) and the bar-restaurant connected to it is always busy and has some great cocktail mixes and hour deals. we booked this place as a secret hotel and were very impressed from the moment we walked in the lobby. we couldnt fault our stay here!',happy
id16375,' our stay was from --th august to the --th. the place was terrific modest and very comfortable. try if possible staying in the rear of the hotel we stayed in room --- which was very noisy. the rooms on the front side are very noisy. the street is very busy garbage trucks pass every morning around -am. everything else was great; the front desk staff was very accommodating. we would definitely go back again.',happy
id16376,' this is the second time my sister and i have stayed in hotel -- in nyc. the location is great very central for everything. staff are very welcoming and so so helpful. happy to please at all times. the rooms are very small but spotless and kept clean all the time. it is all we needed given we were just showering and sleeping there. we had a room at the back which was great as it was quiet and we could sleep no probs. first time we went we were at the front just above reception and that was a problem in the city that never sleeps. we were kept awake by all the goings on. i would recommend if you are going to this hotel to request a room facing the back as you will not have the noise. the first time at this hotel we were pleased with the bar facilities as you could pop by after shopping and dropping stuff at room to a nice glass of wine and some snacks nachos chicken wings etc which were lovely. recharge batteries and get on the go again. however this year they only have hour (i think - till -pm) monday to friday and bar closed at weekend. a bit rubbish for us since we were there over the weekend. also bar gets mobbed with outsiders at these times so very hard to get served and also seats - we ended up one night sitting in the reception foyer which was freezing. i think it would be best to revert back to the way it was before. after all it is for guests using the hotel. saying all this we cannot fault this hotel as we had a great time and will defo. be back in the future and it will be this hotel we stay in.',happy
id16377,' mount vernon hotel is not center of the baltimore you have to walk but there are free shuttles from center to hotels door. hotel is very old and historical old furnished but well cleaned. has a park area with --$ fee. service and breakfeast is not enough.',not_happy
id16378,' we stayed here back in november had a great time in new york. we had a standard king room here it was very spacious by ny standards. comfy bed great bathroom and shower. had coffee making facilities and a small fridge which came in handy. lifts were fast. staff were great professional and friendly. computers and printers were available in the reception area. free starbucks coffee was provided in the reception area each morning. we used to be out by -am to make the most of our stay so it was nice having a coffee to go. the hotel has a restaurant next door pigalles. we didnt use it but it always seemed busy. the location is first rate just a few minutes walk to times square. found a great dive bar rudy is in the hells kitchen area just a few blocks from the hotel. very cheap think it was about $- for a pitcher of beer. we look forward to returning to new york and this hotel very soon!',happy
id16379,' dont rent a car...everything is within walking distance or bus. the crab pot restaurant was excellent. i highly recomend a restaurant in town on pine st. called al fornaio this was the best italian food i have ever eaten and i am quite the critic.',happy
id16380,' four of us stayed at the edison on june ----- and we recommend this hotel for anyone interested in staying close to restaurants theaters and the great sites nyc is known for! the room was small but we found it adequate for the little time we actually spent in it. the staff was polite (perhaps not overly friendly) and the cafe was very convenient. there is also a deli just a door down that is excellent for breakfast and lunch. overall this is a hotel that probably gives you what you pay for (in nyc) but the location makes it easy for first time--and repeat--visitors to spend their time enjoying the city!',happy
id16381,' ive stayed here a few times now and will return whenever i have a car as the hotel is in the tech center and not near much thus the great weekend rates. hotel is overall good hyatt quality including the rooms rec center pool etc. food is good and service friendly in the bar with many tv screens. breakfast buffet is well done and well worth the price. upgrade to a large king room with view if you want plenty of room. i rate the rooms as average as they are typical for hyatt.',happy
id16382,' i stayed for - nights & loved the wsh. we had a deluxe exterior twin which tho cozy was comfy impeccably clean efficiently furnished with a nicely updated bathroom. like italy they even offer complimentary continental breakfast...all for a very reasonable price by nyc standards. great location too. only prob our ac unit loudly cycled on & off all night which was quite annoying. we did not need it after -st night but would have spoken to the helpful & friendly desk for a change of room had it been necessary. stay here! i will next time.',happy
id16383,' im here and will be here until friday at a convention. the room is ok but very cold. the heater does not work. when i arrived my tv did not work. i called to ask for service. they said it was on its way never got to my room. i just called for room service to have dinner in my room.. what will be the waiting time you expect from any hotel? even from a bad hotel? well this is worst: - hours!!! of course i cancelled the order. good luck if you stay here.',not_happy
id16384,' absolutely horrible!!! i rated this hotel a one on a scale of five but that is only because there was no rating of zero option!!! my girlfriend and i stayed at the dream hotel for two days this past weekend. first ill start with some of the very few positives. the bed was extremely comfortable and the turndown service was excellent. now for the bad. the room we booked was a large room with a king size bed i would love to there version of a small room if they consider this a large room. closet and bathroom were outragously small. the flat screen television was outdated and only worked half the time. booked room on their wbsite which i noticed didnt have very many pics of the entire room just little deceiving pics of a desk or chair. they obviously arent proud of the rooms themselves. we checked our bags after we checked out to walk around time square before our flight and when we cam back they had no idea where our bags were or who took them. they were running around for -- minutes looking for our luggage before they found it. i have stayed at many of the top boutique hotels in nyc from the parker meridien to the plaza before it closed and i have to say this was the biggest disappointment of them all!! if you like small rooms bathrooms and closets with a high price tag than this is your place.',not_happy
id16385,' we were traveling with a disabled man and found them to be extremely helpful and friendly. from the front desk staff to the bellman and valets these folks were awesome. thanks for making our stay in chicago so wonderful!!',happy
id16386,' we found the handlery hotel on a travel site (bookit.com) for a price reasonable enough for my friend and i being students. the room was very very clean and really pretty. great balcony looking over the pool free wi-fi nice big flat screen and super comfy bed. i loved it. the staff as always helpful and the hotel premises was always clean. breakfast was free every day it was simple but just what i liked- fresh fruit (yum pineapple) bagels yogurts etc. if i had one complaint it would be that you had to pay for parking but splitting the cost between - people made it not so bad. the location was perfect central to pretty much everything. could hop right on to the highway and take off for the beach. i would definitely return here.',happy
id16387,' we stayed at the hotel valencia in san antonio attracted by a - star rating by expedia. the hotel is about - yrs old and nicely maintained. it was a bit odd though but perhaps you wont mind. first the feel of almost all of the public space is dark with accent lighting where needed but shadows everywhere. the guest halls took some getting used to with lighting levels (clearly intentionally set) very low. the room design was very odd (perhaps just our personal taste) too as other than a bed nightstands plush leather like chair there wasnt a single piece of furniture. just a -- counter with a couple open shelves under it the counter holding the tv a tray with various honor bar items for sale and a huge decorative vase filled with some sort of dryed straw or sticks (made me think of the old lady carrying a bundle on her back on the -- is led zeppelin album). they did have a couple accent lights on the counter that made for some nice mood lighting in fact all the light fixtures did provide for completely variance intensity that is a nice touch. other oddities is there wasnt a single piece of art on the wall there isnt a dresser and only - drawers under the mini bar! there wasnt a coffee stand in the lobby nor a coffee maker in the room it just made for an uncomfortable start to the morning. also i hadnt checked but there is no pool area only a small courtyard with rooms all around that felt a bit like we were intruding but it did have a giant gas fireplace at the end and i mean giant - the flames must have been about -- across pretty cool. as for the location it is at the edge of the entertainment portion of the riverwalk a bit of a walk but perhaps a bit quieter when youre trying to sleep. bottom line next time ill probably space about the same money and try the historic le mansion or another place.',not_happy
id16388,' the staff was friendly and knowledgeable. both check in and check out was a breeze and the hotel was spotless. the room with a king size bed was also spotless large and comfortable. the only downsides to this hotel are the limited choices on the buffet breakfast and the high cost of the parking but most hotels in major cities have high parking fees. the hotel is located very close to rittenhouse square where there are lots of good restaurants bars and stores. i would stay here again and would recommend this hotel to my friends.',happy
id16389,' my stay in marriott for four days was perfect as it could be. the breakfast was nice and staff was very friendly. i liked the rooms and the proximity of the hotel to my office in ny. recommended for business as well as personal stay.',happy
id16390,' my husband and i decided to take a break from the holiday hustle and bustle and spend a night in downtown san diego. this was our first time at the omni. we parked at the parking structure right across the hotel for $--day. check in was easy and the staff was very curtious (skye). she gave us a room on the top floor with bay view....it was great value for $--- from the hotel website. the noise didnt seem to be an issue since we only heard the train once about --:--pm. went to blue point for a romantic dinner and loved the food and the ambiance. in the morning after checking out we took a nice walk taround seaport village and had coffee and omlette at one of the little cafes there. our favorite hotel downtown is still the marriott seaport village but we enjoyed our stay at omni.',happy
id16391,' my husband and i recently stayed at the westin on the first stop of our honeymoon in nyc we were there to experience the st patricks day festivities new york style :)..on arrival at the hotel we were checked in relatively promptly..we had booked the hotel through a travel agent in dublin and our itineray stated that we were honeymooners etc. although in saying that i am not sure if that alone would have done us much use so we asked the receptionist if she could allocate us with her best room as a result..luckliy for us our request was granted and we were issued with a room on the --th floor..we were thrilled when we got to the room we had a fab view which at nighttime was just magical!!! in terms of the room it was very clean big and very comfy bed tv good wardrobe space etc. there was a safe in the room and the bathroom was adequate..in terms of the hotel services i thought they were a little impersonal in comparison to other hotels we have been too staff did not come across very friendly..i would also not say that it was obvious that the hotel was a -star..in saying this we did not dine or drink in the hotel bars-restaurants are we were too busy exploring nyc itself..the biggest selling point for me with this hotel was the fab location and lets face it thats the main thing you are concerend about when visiting a place like nyc..there were two entrances-exits to the hotel..the main entrance and then a shortcut directly onto timesquare..would i say at this hotel again- yes i would but only due to its location as i cant say anything else blew me away considering its -star status',happy
id16392,' this hotel needs a major cleaning! the carpets were filthy and the non-smoking room smelled of old smoke (including the sheets). we would have asked for another room but we checked in after midnight and didnt think another room would make a difference. so we opened the window and turned on the fan full-blast. the area was heavily industrial with a strip club next door. the employees in this family-run hotel were nice enough and it wouldnt take a lot to make huge improvements here! the breakfast bar was nice with a good variety (bagels donuts yogurt cereals fruit juices etc.) but the waffles werent good. we threw them out because they had no flavor and the watery syrup left them mushy. it was nice to have a free paper. even for a value hotel we wouldnt stay here again!',not_happy
id16393,' got the room through priceline bid for one night. great location with easy access to many places in the area. this is one of the oldest hotels in boston and it has a variety of types of rooms. if you stay in its traditional room you may not like it. the room is very small and feel uncomfortable and difficult to move around. the bathroom the bed ... all are very small. expect what you pay for what you get if you bid through priceline.',not_happy
id16394,' i go to nyc often on business and my hotel of choice is the royalton. it is by far and away one of the best hotels in nyc weather you are a business traveler or a visitor. though tucked away in a nameless front door what lies behind is a great experience a hotel that knows service matters and one that knows that the small points are the big points. first and foremost is the service angel pan and the entire front desk crew are a joy make the check in process very quick and easy you get a great room and your keys fast and in a fun and friendly manner. i have to mention the guys at the front door. i always get a welcome back in a friendly and nice tone cab sir can i help with the bag need a newspaper before you go etc. that is gold standard of doorman service. they are gracious easy going and have been there for a long time - what does that tell you? rooms are great. i prefer the -- rooms very nice and spacious. know before going in this hotel has been retrofit but it works. i noticed improved elevators on this trip. they keep improving the hotel. the disco tub-shower in the -- room is one you must experience especially if you are on vacation with a special someone. they have amazing iphone or nano sound systems in the room they added a new air purifier recently (a little noisy but you can turn it off) and power strips for us business travelers that need lots of outlets. yeah! dont go to the hotel for the views there are not many but go for the lobby. dark sexy spacious big fireplace cool seating area very fun bar (an mtv networks clubhouse) and really good food. i once came in late from the airport called ahead and got a wonderful and perfectly cooked fish dinner at the bar when i arrived. did i mention great service! while a hotel this place is a location and ny insiders know it. you will impress your business or social friends with a meeting or drinks here at fourty four the bar is name. across the street is db burger-cafe - a must as well. the royalton has a small yet very effective gym for those like me that get up very early and want to get a little sweat in. it works well and gets the job done. so what i have not mastered is the air-bed cover combo in the room. for some reason the duvet is very good so you sometimes either hot with it on and need some room air or cool with it off. i do a ----- mix most times. need to master that. the royalton is also a sister morgan is hotel group to the mondrian soho where some of the past royalton managers have gone (so it automatically qualifies as a must) and the clift hotel in sf - probably the best hotel i have ever stayed at all time. since i travel virtually every week i feel i am qualified to say that but i will also say the royalton is stellar! i highly recommend it to savvy travelers business or visitors and of course pop culture icons.',happy
id16395,' stayed at the vintage during new years weekend. after checking in we were advised that we were unable to use the lounge or the restaurant as it was new years day??? one of the - elevators did not work for our entire stay and when i questioned kipton hotels why were not recieving credit for our stay on their loyalty program we were told it was because we were paying too low of a rate. what kind of a loyalty program is that?? they have now managed too turn it in to a disloyalty program and as a season ticket holder to the seahawks we will now not be spending - weekends per year at a kimpton hotel!!!',not_happy
id16396,' i went to dc for a meeting at the capitol not to hang out at my room or to find entertainment within. the _hotel_ was not the destination the city was. i wanted a clean decent and convenient place to stay. the phoenix park was perfect for me with a few caveats that will follow. first the staff was excellent polite and attentive from the time i came in by cab until departure. i was permitted to check in early (--:--) as there were rooms available this friday a.m. a chain hotel might not have had the latitude to allow this early check-in without an extra charge. the hotel is old--but that lends a certain charm as well as amusement. the room was small and adequate but not opulent. i had to hunt for plugs for my many electronic chargers (computer camera charger cellphone charger etc) and finally realized one of the lamps in the room had plugs in it and as i type my cellphone and my laptop are connect to that. there is an in-room heater that gives me enough control. the bathroom is spacious in an old-world (--s?) way with a pedastal sink--not the best choice for a hotel guest. the hair-dryer is on the wall nice to have but as i prefer my own i had to unplug the hotel hairdryer and put it in the sink (no cabinet in large bathroom) and connect mine and also set it in the sink. the room feels quite clean and i feel safe and comfortable. the television with cable is on a desk which also has the coffeemaker and lamp and phone and all my necessities. again the room is small but plenty for me. the most amusing part of the room is the bed. i believe it is a full-bed luxurious with down-comforter and very comfortable mattress but they put the bed on stilts <g> probably to make it look guest-housy and cozy. problem is im a short woman and the mattress top is about even with my hips. the room isnt large enough for me to get a running start for a gymnastic mount and im far beyond olympic contestant age. so getting on the bed presented a challenge for me. i tried opening the drawer of the table to the right of the bed and succeed only in tipping the table and crashing the lamp. i finally acceded to simply climbing up. a few years from now when i am a less nimble geriatric case this wouldnt work for me. i recommend they place a foot-stool or ladder in the room for those of us who are under -- . before i booked i called to be sure it had wireless access. i was told they do--in the rooms. that clinched the deal. when i tried to hook up i found i needed to call the front desk for green tree access. there was an extra charge: almost $--! this did not make me but i had no choice but to pay. the pub was great as to availability and the food was terrific. the waitress was inattentive but pleasant when she got around to me. all-in-all im with this hotel. the price was good (remember to book online. the prices quoted by phone are almost double what they are online!). the amenities fine. if you want a good place to sleep that isnt a resort within its walls this is a great place to stay! i went to dc for a meeting at the capitol not to hang out at my room or to find entertainment within. the _hotel_ was not the destination the city was. i wanted a clean decent and convenient place to stay. the phoenix park was perfect for me with a few caveats that will follow. first the staff was excellent polite and attentive from the time i came in by cab until departure. i was permitted to check in early (--:--) as there were rooms available this friday a.m. a chain hotel might not have had the latitude to allow this early check-in without an extra charge. the hotel is old--but that lends a certain charm as well as amusement. the room was small and adequate but not opulent. i had to hunt for plugs for my many electronic chargers (computer camera charger cellphone charger etc) and finally realized one of the lamps in the room had plugs in it and as i type my cellphone and my laptop are connect to that. there is an in-room heater that gives me enough control. the bathroom is spacious in an old-world (--s?) way with a pedastal sink--not the best choice for a hotel guest. the hair-dryer is on the wall nice to have but as i prefer my own i had to unplug the hotel hairdryer and put it in the sink (no cabinet in large bathroom) and connect mine and also set it in the sink. the room feels quite clean and i feel safe and comfortable. the television with cable is on a desk which also has the coffeemaker and lamp and phone and all my necessities. again the room is small but plenty for me. the most amusing part of the room is the bed. i believe it is a full-bed luxurious with down-comforter and very comfortable mattress but they put the bed on stilts <g> probably to make it look guest-housy and cozy. problem is im a short woman and the mattress top is about even with my hips. the room isnt large enough for me to get a running start for a gymnastic mount and im far beyond olympic contestant age. so getting on the bed presented a challenge for me. i tried opening the drawer of the table to the right of the bed and succeed only in tipping the table and crashing the lamp. i finally acceded to simply climbing up. a few years from now when i am a less nimble geriatric case this wouldnt work for me. i recommend they place a foot-stool or ladder in the room for those of us who are under -- . before i booked i called to be sure it had wireless access. i was told they do--in the rooms. that clinched the deal. when i tried to hook up i found i needed to call the front desk for green tree access. there was an extra charge: almost $--! this did not make me but i had no choice but to pay. the pub was great as to availability and the food was terrific. the waitress was inattentive but pleasant when she got around to me. all-in-all im with this hotel. the price was good (remember to book online. the prices quoted by phone are almost double what they are online!). the amenities fine. if you want a good place to sleep that isnt a resort within its walls this is a great place to stay!',happy
id16397,' i tend to be very forgiving of a hotel is flaws -- and my typically-glowing reviews reflect that. but my patience snapped with the sheraton four points denver. based on reading other tripadvisor reviews i was already prepared for the ---- is decor and less-than-favorable clientele. however i was truly disappointed with the attitude of the staff. in my case the elevators suddenly stopped working just when i was about to check out. i was rushing to catch a flight and had lots of luggage. when i called the front desk the staff gave me a not our problem response and told me to just take the stairs. it was this genuine lack of concern that bothered me. not that im opposed to taking the stairs and i understand that elevator problems happen but i would have appreciated if the staff had been more apologetic. the only consolation is that i was staying here on points. had i paid for the stay out of my own pocket -- which i would never consider doing -- i would have been quite outraged. with so many other great places to stay in denver i strongly urge my fellow budget travellers to look elsewhere!',not_happy
id16398,' i enjoyed my stay in this hotel. very convenient as the location is close to my nyc offices. the breakfast is particularly exceptionnal (i recommend the chestnut pancake.',happy
id16399,' my husband racks up serious points with marriott due to his extensive business travel schedule. everything here was spot on - lively lounge area (kid friendly we have - and - yr old we had a glass of wine they had soft drinks) this marriott is fabulous. great rooms - we were offered a fabulous adjoining suite to the basic room. concierge was extremely helpful - highly recommend mary is cafe for breakfast - great food good prices very casual. this marriott is in a great location on the mag mile in chicago. the pool here was very lively and temperature was warm. kids are welcome in the hot tub which is not always the case. highly recommend overall.',happy
id16400,' i spent a lot of time researching hotels in new york city prior to booking the w times square. all i can say is that it is probably one of the best hotels ive stayed in. the service exceeded all my expectations i was on a trip with a friend who had lived in nyc -- years ago and hadnt been back since so i wanted something really special with true vip service. i can say i more than got it. the room was really nice we had a great view of the city and while it was small the two of us never had any issues. i asked for the privacy tape for the bathroom and it was already up when i arrived (it is just strips of brown paper but it did the job :-)). patrick and raina-rose bent over backwards to help me with anything i needed they really do provide whatever-whenever service here. i have always personally disliked the hustle and bustle of times square too many tourists for my taste but the location of the w is unbeatable all major subway lines are within one block of the hotel. in addition when you enter it is like youve arrived in a tranquil new world. im also a starbuck is addict and one of the nicest one is in the city is right across the street. i read all the negative reviews on trip advisor about this hotel and i say disregard them the hotel is by far one of the better in the city (and ive stayed at most!) and definately worth more than one visit.',happy
id16401,' there for a weekend seminar. two towered large property in a good location fairly quiet neighborhood the retro-cool monorail going right by. very pleasant lobby generally friendly front desk staff ( i lost my cellphone and when i reported it i kept being asked if i knew where i lost it...) nicely done rooms given odd shape (towers). had couch and lots windows. meeting room fine; yummy smoked salmon and pastries there! had a hot tub and pool with a balcony-neat. could have been cleaner though- stained carpet obvious dust and the bathroom floor needed a scrub brush. sorry but for the price ($----night) i dont think it is too much to ask.',not_happy
id16402,' my fiancé and i stayed in this warm and wonderful little gem of a hotel for a week at the beginning of august and i cant rave about it enough! the staff is friendly knowledgeable and accommodating and treated us like family. everyone from the concierges to the bellboy to the members of the housekeeping staff was just so nice! the fresh cookies in the lobby were a real treat as well as the unlimited coffee tea cold water bottles and soft drinks. the queen room with a fireplace was just the right size big enough so two people wouldnt feel crowded but small enough to feel cozy and intimate at the same time. the bed was on the firm side but very comfortable the pillows plentiful (we asked for extra ones with our reservation) and the fireplace just the thing to come home to after a long day is worth of sightseeing (august in san francisco can be cold!). bathroom was very clean and very nice with a tub great water pressure fluffy towels two bathrobes hair dryer aveda toiletries and hand made soaps. breakfast was excellent with good strong coffee a choice of teas cereals oatmeal baked goods (muffins scones biscuits croissants breads etc.) boiled eggs sausages fresh fruits frittata (not quiche this didn’t have a crust) milk butter cream cheese honey jams and juices served buffet style. this isn’t your usual hotel breakfast and it left me so stuffed that i hardly ever got hungry again during the day. i wouldn’t recommend this hotel for parents with young children (rooms are smallish no child-friendly amenities) or business travelers (no work space) but for couples it is an excellent (and very romantic!) value for the price. i cant wait to go back again!',happy
id16403,' i stayed at the hotel on two occasions in august. the first stay was in a superior room which wasnt ready when we arrived to check in at around -.--. fair enough and my work colleague was in fact given her room straight away. some -- minutes of waiting in the lobby and the receptionist game me a room on the -nd floor at the rear of the hotel. i had hesitated to write about that room as i have sent a note to the hotel about it giving them an opportunity to respond to my points. as they still havent responded (after more than a few weeks) i feel ok to write about it. the room was in sore need of refurbishment (chipped paint scruffy carpet etc) the air conditioning sounded like a --- taking off and the shower stall was clearly in need of a major de-scale. i complained about the shower to a hotel operative who happened to come to the room but nothing was done. i complained about the room to reception and to the hotel is credit they moved me to a much better room without argument the next day. the experience of the first room certainly coloured my previously pretty positive view of the hotel. i also stayed (sucker for punishment?) again in august - but this time in a deluxe room (taking advantage of the hotel is stand by upgrade offer). this was a far better experience all round - great room good size new clean bathroom and silent airconditioning! however as a previous reviewer pointed out the rooms do suffer from poor lighting (virtually impossible to read in bed) and a lack of towel rails in the bathroom. internet access can be variable in speed. but for a non-corporate hotel with personal service and generally good levels of comfort and cleanliness ota is still a recommendable uws spot.',not_happy
id16404,' while offering adequate accommodation the price of around $--- a night excl breakfast was extortionate and i expected much more for this. the room was ok but no frills. most disturbing however was that i could hear every cough and mutter of the people in the next room they also charged me for interent access for - days when i hadnt been able to connect it despite - calls to the receotion and a call to an unhelpful support line. then they said they were unable to correct the bill when i checked out as their system was running the accounts overall poor - the renaissance nearby which i looked in on looked much nicer',not_happy
id16405,' stayed at this hotel for the fifth time in four years. we have always stayed because of it is great location we always asked for a high room because of the noise from the fire engines which are housed next door at the fire station. the hotel foyer now is lovely but rooms are below standard very tired and in urgent need of an upgrade. after a couple of days in our room on the --th floor. i woke to find i had been bitten on the leg and hand. i enquired at the reception about mosquitoes. i was told there were some in new york. my hand and leg swelled quite badly and i visited a chemist who was surprised at the bites and told us to change our room as n.y. has a bad case of bed bugs. i had some penicillin tablets with me and i was advised to start taking them. when we returned we had a note from the housekeeper explaining the bedding had been changed and nothing found she left us a bottle of water and two chocolates. as my bites where still bad i went to reception and showed the assistant. i had a call from the housekeeper asking if i wanted an ambulance (i did not but to see her face to face would have been good). the next morning my husband had suffered bites to his face and back. we again visited reception and where told we would have a change of room. we went back to the room and when a member of staff approached us we showed him our bites. he rang the housekeeper who at last came to the room and we showed her the bites. she said they would have the exterminators into the room. the housekeeper also offered to have our nightwear dry cleaned at the hotel is expense.when we got to our new room there were no cords on the blinds my husband had to stand on a chair to wind them up. there were no handles on the bathroom cupboards there was a bad smell from this cupboard which was under the sink. the kitchen units where rusted. we did call at reception and they put new handles on the cupboards. we did not suffer any further bites after changing rooms. when we left the hotel after our - day stay our bill showed up the charge for the dry cleaning. we complained and it was removed however we received no apology and no reduction in the bill for the problems we had experience. i did email the hotel manager when we returned home. he replied and offered me a reduction on a room if we returned. we will not be returning. this is not a cheap hotel and we feel it is no longer good value for money.',not_happy
id16406,' i generally like hyatt hotels a lot and there is a lot to like about this one. we had a great room recently redone and with a comfy bed. it has all the amenities you could expect for a city hotel. my only problem was with the noise level. true to many prior complaints on this board i can vouch for the fact that you can hear every single thing that goes on outisde your door and in the rooms next door. i am not a sensitive traveler but the noise level was incredible. basically i got no sleep for the - nights i was at this hotel. people rolled in at all hours of the night and we could hear the tv turned on next door not to mention the ice machine which sounded like a jet engine for a good portion of the day. if you are in chicago to party and sleep is not an issue by all means you cant do much better for price comfort and style at such a good location. but if you are on business or like to retire early this is the wrong hotel. the only other negative is that you need a cab to go practically anywhere in the city you really want to be so that expense can add up.',not_happy
id16407,' my girlfriend and i had a - night stay at the westin in new york city and have zero complaints!! if i had to be really picky i could say they were a little slow at bringing us the terry cloth robes. we came home from a meal at the steakhouse(shula is very good!) downstairs with some leftovers but no place to keep them. the front desk sent up a fridge at --:--am no problem. the staff was quite pleasant and very helpful. i would definitely stay at this hotel again.',happy
id16408,' this is a nice hotel right by the ocean. let is talk about some of the concerns. homeless folks..a few here and there but they dont bother anyone (compare to the drunken college kids at mission beach who can be horrible). i guess if i were homeless id live by the ocean. san diego overall has a huge homeless problem. never felt unsafe here rooms - a little worn but super clean (and im a clean freak) and spacious. if i stayed here again id do -nd floor ocean view so i would have balcony. bed was comfy and did a thorough check for bugs none! noise-right by the beach walk so active til about ten. no matter where you stay you get the rude loud people slept good here. parking-it is cali so always short but we found a place and stuck there. there is a lot of cafes and restaurants within walking distance including a starbucks and grocery store. staff was very nice and helpful especially jesse at check in. the ice machine was out but they kept ice in office so i always could get some. this is a nice hotel on the ocean away from the party scene. we really liked it here and would stay again.',happy
id16409,' certainly not a high end downtown hotel but not a bad stay overall. the rooms are good size and clean. you’re within walking distance from anywhere in the near north side. the morning usa today was a nice surprise. warning: the reviews you read about the restaurant are true. too many great places to eat nearby don’t waste your time there. the wi-fi in my room was terrible. i was lucky to connect at all and when i did it was very slow. also without a car you miss the value of the free parking and may pickup that lost value in another downtown hotel.',not_happy
id16410,' stayed in mid-april ---- for seminar being held at the hotel. first off easy access to free shuttle to and from the airport. no id-room confirmation needed as i was told it is a courtesy shuttle. doesnt look like many people tip the drivers and i understand why. the driver who took me to the hotel didnt get up to help with my bag but it was a short trip no biggie and that is probably why people dont tip especially if they load their own bags. large shuttle plenty of seats. on the way from the hotel to the airport the driver did get up and help with my bags i chose to tip her. beautiful hotel outside and as you enter the lobby. very nice decor and lots of places to lounge - i love the plush seating and the chaise lounges. :) i arrived hours before normal check in but thank goodness this hotel will check you in early as rooms become available without an early check in fee (thank you!). i only had to wait - hr and -- min for my room and i loved that there is a starbucks in the lobby. i enjoyed breakfast and relaxed and later moved to the plush lounging areas to read. my king room was not available when i went to check the status of my room but they accomodated me with a double queen. room was neat and clean smelling. very nice furnishings and the bed and pillows were amazing!!! ill say more about that later in my review. i decided to order lunch as it was an evening seminar and i ordered from the balanced-healthy menu. it was projected to take -- min but to my surprise it only took -- min! :) nice! fyi the service charge or whatever it is called is the gratuity included in the total already. you dont have to worry about tipping but i chose to tip extra because the gentleman who brought my lunch was so helpful and they were so quick. (p.s. i think there was some expectation to tip on top of the tip...i thought i noticed some lingering.) the presentation was nice and they included a glass of water with a slice of lemon since i didnt order any beverages. after lunch and unpacking i took a quick nap. the bed was so comfy! later that night i had the best sleep i have had in a long time. the bed is not too soft but not rock hard. the pillows are steal-worthy (no dont worry i didnt). they were the polyfill (?) and not filled with down which surprised me. the only area that needed help in the room was the bathroom. upgrade is in order for the bathtub-shower for sure. oh yeah the socket under the desk was hanging precariously by wires from my recollection. other than that very comfy room. water bottles available for purchase from your room and coffee-tea station with individually wrapped starbucks cups for your use. :) i had a great time at this hotel. it is very close to the airport but no noise issue from my room on the -th floor with view of the airport to the left. you can hang out at the hotel before your flight leaves since it is a quick trip to the airport and very comfy. grab snacks at the gift shop before you go and sign up for the rewards club they have so you can rack up perks for your stay and purchases at the hotel. i will definitely stay again. it is not a -.- star hotel in my opinion based on the rating i saw online but - stars sounds right. once the bathroom upgrades and new touches i can see the extra --- star added back on. the lobby is definitely -.- stars. sorry one more thing. it looks like if you head out along the main street you can find things to do. i didnt explore much as i was only there for a night but it is worth talking to the concierge for great and economical ideas. i heard there was a $- shuttle to and from the beach but i havent verified that. :) okay absolute last thing! if you follow the credit card-less revolution (or cash revolution) your debit card will have a $-- hold on it and your room charges are taken from that and billed to your account. they will slide an room charge summary under your door the morning before you leave for your review before check out. you can check out from your room via the tv if you choose and agree with the final bill.',happy
id16411,' the hotel itself is ok its what is to be expected for what you pay for. it is in a great area close to the airport dining shopping and lots of other things. nice not hearing the planes though. the rooms were ok. nothing bad just nothing spectacular. clayton at the desk was the nicest gentleman i have come across in a long time for a front desk agent. he was very knowledgeable and friendly and willing to help. the pool was nice couldnt tell if it was heated or just warm because of the hot sun. the rooms look like the had just been renovated so that was a plus. overall if i need to stay in the airport area again i will stay here.',not_happy
id16412,' colinjohn and all the staff could not have been more helpfullfrom greeting us on arrival to arranging our transit to the airport on departure nothing was too much trouble.our room --- we were told it would be noisy at times from the bar down stairs i always sleep with the aid of ear plugs and had no trouble sleeping on those days when the bar was in full swing.the king size bed was so comfortable and the room was tastefully decorated and clean a great small hotel in a top location - min walk to times square.ring direct to obtain the best room ratesi have no negative comments re our stay would love to stay again.',happy
id16413,' so my boyfriend and his friend had just moved out and had to stay at a hotel for a week before moving into to their new place. this place is moderately cheap but there is great reasoning for that. this place is absolutely disgusting the pool was green and not taken care of the elevator was sketchy it is located right off the freeway (so dont expect a quiet nights sleep)w and the rooms smelled like death. but that wasnt even the worst part it was the indian managers customer service and attitude. i live in seattle and out of the week my boyfriend was staying there i slept over two times. the second time it was the last day of his stay and i was downstairs getting us breakfast (which was stale mini bagels and little muffins which were not that great) and the indian manager was watching me the whole time. when i was heading back up he approached me and asked my room number i told him and he stated only two people were checked into that room. i said my boyfriend is one of them and ive only stayed two nights and he went off how i was lying and he was going to charge them an extra -- dollars a night. i went back up to the room and my boyfriend was still sleeping and he called our room and started yelling at him over the phone so he went downstairs to talk it out with him. eventually after being harassed several times the indian man gave up. once it was check out at -- am he came to our door and stood there yelling at us until we were out. worst service ive ever had in my entire life do not go here. there is a best western not too far on denny that is not much more expensive and has wonderful service better location and a more comfortable room.',not_happy
id16414,' my wife and i celebrated our honeymoon in dc (yes we are nerds). we reserved our room through the hilton website and are hilton honors members. i requested a room with a view and the hotel went out of their way to ensure we had a view of the washington monument. in addition the staff went out of their way to advise us on places to eat and visit despite the fact they were not a concierge. in fact it was raining and we could not get a cab so a staff member went out into the rain to hail us a cab then she went to get an umbrella to loan us. the hotel is not a luxury brand but the rooms are modern with comfortable beds spacious and clean. they do have in room air conditioners which make noise but should only bother light sleepers. the breakfast is the best of any hampton inn ive stayed and in the evening at - pm they serve fresh cookies coffee and lemonade. last the hotel is about a -- minute walk from the washington mall. it is a block from chinatown the verizon center and a diverse group of both upscale and affordable restaurants. we were able to get a low rate by reserving our room under a hilton special offer so if you are planning a trip to dc i definently recommend this hotel. there is a $---day parking fee but this is common in dc. in addition i think you can park your car for a cheaper rate nearby. many of the lots were fenced off. this hotel is worth every penny!',happy
id16415,' the hotel was at -- park avenue and maybe it is just because im not from the city (rube?) but the street number caused us problems. the first taxi driver thought we wanted park avenue and --th and took us there (-- blocks from where we needed to be). eventually we learned to tell the drivers that we wanted -- park avenue between --th and --th. the hotel lobby was nice. they had a few couches and lemon water available. the staff was very helpful. once one of the bellman saw me waiting in line for the front desk then when i didnt want to wait any longer and turned to leave he asked me if there was anything i needed. i asked for more towels and he had some sent up right away. also the staff was able to give us directions to a great nearby restaurant that still served breakfast at noon (the pershing square restaurant across from grand central station--awesome french toast). we hadnt asked for a handicapped room but that is what we got on the second floor--room ---. the room was an ok size but the ceilings in the hotel were a bit lower than im used to. the room windows were frosted on the outside and then a second non-opening window pane was on the inside (likely to reduce noise). based on the layout of the hotel im fairly certain the window faced a tiny airspace between the next building. sufficient light did come in the window during the daytime if you opened the blinds so you didnt feel like you were in a basement. the lack of fresh air wasnt a big deal except for the fact that the bathroom fan didnt work. speaking of the bathroom it was huge but had no tub--just a shower that was separated from the rest of the bathroom by a sliding vinyl shower curtain. initially we were fine with it but we werent used to how the handicapped shower worked. when i took a shower the next morning i let the water hit the curtain which caused the curtain to bow out and water to leave the shower pan area (which was sunk about a half inch lower than the rest of the bathroom floor). i didnt think it would be a problem since the bathroom floor had its own drain too. wrong. the slope of the floor in the bathroom was not right. when i got out of the shower water had made it out of the bathroom and all the way to the front door of the room (and now you know why we needed more towels). as i was cleaning up the water i saw that the bathroom metal door jamb was rusted and the wood trim on the outside of the bathroom door looked a bit moldy--i clearly wasnt the first person to have made the shower curtain mistake. my wife decided we should move to a room with a tub. we talked to the front desk staff and they cheerfully gave us a room key for a room on the fifth floor so we could check it out (room --- or --- i think). the room itself was no bigger than the first and the bathroom was postage-stamp sized with a tub that was only a bit deeper than a cake pan. the room also smelled a bit musty and my wife has bad asthma so we decided to stay in our existing room. the bed was comfortable and had a good selection of pillows. we never heard any noises from the street or next door. they did provide a -- tv in the room and which was above the desk but not directly across from bed. so if you wanted to watch tv you had to look sideways. the tv signal appeared to be satellite and not high def. channel selection was fairly low--when you hit channel -- and you were pretty much done. we didnt try any of the pay-per view services. we left my laptop at home so i dont know if there was wi-fi or not. a mini-bar was provided but we didnt try anything inside. my wife did eat one tiny bottle of cashews that was on the top of the mini-fridge and that cost me $--. grrrr. instead of a closet they had a stand-alone armoire which had a few shelves and a drawer along with a tiny safe and a clothes bar. my wife was that they included a hair dryer in the room since she had left hers at home. they did provide an iron and an ironing board but the pad on the ironing board was paper thin. the room carpets and linens were all clean. there were plenty of lamps in the room. housekeeping did a good job of cleaning the room when we were out. the exercise room was tiny and they had opened up the ceiling a bit to give you room to run-step without hitting your head. but if you feel claustrophobic this will not be a good room for you. one funny thing was that we saw a sign elsewhere in the hotel advertising that they had hula hoops and jump ropes in the exercise room. yipee!! what a great amenity! ironically the exercise room was likely too small to even use such equipment. plus im pretty sure i saw the front desk guy exercising in there...you wouldnt forget this guy is hair. the two elevators were also small. im talking about having to enter then step-sideways small. if youve got luggage with you other people will be catching the next elevator. we took the stairs most of the time because the wait for the elevators could be longish and because my wife is an exercise freak. they do have a business center in the basement--two macintosh computers and a color printer on a desk in a hallway. but at $~---hour prorated ill wait and check my email at home. no pool. one nice thing they offered was a no-fee luggage-holding service. they held our luggage for us after we checked out and before we caught our train home. we never tried the lobby restaurant-bar or used their room service. checkout was quick (though they dont do the common practice of sliding your room bill under your door on the date you are to check out). we paid $---.-- per night plus $--.-- per night in taxes. check-in was - pm and checkout was noon. we were a few minutes past noon checking out and we didnt get a hurry-along phone call reminder. overall we were satisfied with the room it is price and our stay at the hotel and were especially with the level of service that the staff provided us with. so we would go back the next time we vist manhattan.',happy
id16416,' stayed overnight for some r&r with my spouse. paid a total of $--- via priceline. room included king-size bed full bath ---channel satellite tv on hdtv screen (but only one hd channel!) coffee-maker phone wide desk and mini-fridge stocked with items.. entire hotel is non-smoking. wifi was available for a fee. staff was professional and courteous. bed was quite luxurous. location at --th and chestnut hard to beat. lobby was designed in quiet elegance there was no stairs (other than fire stairs with alarms) between our room the lobby and the entrance -- i had to take two elevators to go the two flights between our room and street level. not really a problem but just strange. elevator said that you had to use your electronic key to ride the elevator from the lobby but that was not the case. security seemed more than adequate nevertheless.',happy
id16417,' beautiful rooms property very friendly service (checked us in early) valet staff was out-of-this-world. location was perfect close to all the happenings of downtown and pike is place. i wish i could have enjoyed more of the hotel but we were so busy. had a wonderful --night is rest here heavenly beds. cool shower too!',happy
id16418,' this hotel is great except for the front staff. i had booked a family room (- queens - bunk beds and a sleeper sofa) because it had enough beds for the group of friends i was traveling with. the one requirement they had was not to share beds. i scoured the city to find a room and was thrilled when i found this room at the tryp. we got there around --:-- am and were told we could not check in. fair enough - we were early. i confirmed with them then that we had a family room. they told me yes come back after - pm and your room will be ready. yes you have a family room. when we came back that afternoon we got our keys. i again confirmed that we had a family room with - queen beds pull out sofa and bunk beds. yes maam your room is all ready. when we got up to our room it had no bunk beds and was a very small room with - queen beds. back down to the front desk. nobody could do anything without a manager who was busy on the phone. after waiting for her to finish then i got the serious run around and was told that my room category had been changed by the front desk person i had talked to in the morning. tried to tell me that i must have approved the change with her. not true! of course she was already gone for the day. by this time all of the family rooms were filled and the only room available with - beds was the one they gave us. so i asked for - rooms to get us the number of beds we needed. no we cant do that. i found this completely unacceptable since they had queen & king rooms available. the only thing they did was give us free breakfast and a little money off of our room rate but to be honest that did not nearly make up for the lack of enough beds. this is one of my biggest pet peeves with hotels. if you are going to allow us to book a specific room category then do not give us another room type especially one that is worth $-- less than the room category we booked!! the next day when i checked out the front office person who originally changed our room was back so i asked her why she put us into a different room category. she told me there was a plumbing problem with our room and she had to change it. yeah right. if that was true why didnt the manager know anything about it? did not feel as though they were truthful with us at all. other than the small size of the room (typical for new york) and the issue above the rest of the hotel was great. non front desk staff were lovely across the board and went above and beyond to help you or get you whatever you needed. the room was clean the food and drinks at the restaurant were very good. one of my friends did complain about the noisy fan which kept her awake. and we had to close the bathroom door because there was a strobe-like effect from the night light. you can hear people in the hallway very clearly so if you need total quiet to sleep this is not the hotel for you.',not_happy
id16419,' what an exceptional experience my husband and i have had at this location. we recently relocated from the north east. we found a home we wanted to build and needed a location to stay for ----- days. the staff made us feel warm and fuzzy and responded to any need we had. i guess it is in the eye of the beholder. the expense to us was over ----.-- for the month but service we received was worth every penny. if we had a question or a problem i solution was negotiated. yes we did have a small issue a time or two but the response we received outweighed the problem. we have two poodles housekeeping worked around them. we cant complain about the food. the soup and salad bar was available every night if the main course was not to your likeing. we always had hot coffee if we went to the lobby at -am or --pm. the shuttle service was great.this was a home away from home i think if you visited for vacation or a business trip your experience would be pleasurable.',happy
id16420,' i was in nyc last week waiting in line for tickets for book of mormons (no luck). we were staying on the other side of town. however after standing around for about an hour i had to go big time. i stopped at the hampton inn and antonio goodman introduced himself. i told him i was a card-carrying hilton honors member and could i use the rest room. he could not have been more accomodating....in fact added an extra --- points to my hh account. i love that place and will definitely stay there the next time i come to nyc. thanks to both antonio and nancy sandra for their hospitality.',happy
id16421,' i am staying here now (april -). the experience is nothing like advertised on their website - no tv in the bathroom no minibar no door on my closet no fancy bath products etc. on my second night here i had a knock on my door and it was housekeeping coming to install an alarm clock which my room didnt have before. my remote control was broken and it took -- hours for an engineer to come fix it. my heater is louder than an airplane taking off. there is construction happening on every floor no spa only one working elevator for almost ten floors . . . it is pretty much a nightmare. lucky for you im in the city to tour its hotels. i think youd be much happier at the talbott or whitehall. that is where i wish i had stayed.',not_happy
id16422,' my mother and i stayed at this hotel before and after a cruise. the staff was very friendly and helpful. micheal l. even went above and beyond by assisting us with our luggage to our rooms. the rooms and beds were comfortable. the rooms included a wet bar with fridge and microwave. the location is in short walking distance to the space needle. they can arrange transportation to-from the pier for a cruise or to-from the airport. for a local (dive) diner that is open --hrs with good food ask for walking directions to the hurricane. i would not hesitate to stay here again.',happy
id16423,' if youre after location look no further! stones throw from broadway time square central park rockefeller centre and more! the rooms were modern and clean. the reception staff were very helpful and i felt like i could ask all the stupid questions that a tourist needs to ask. continental breakfast available if needed which was nice and at under $-- you will be hard pushed to find cheaper with a fair choice. offered to sort transport for us. might be worth asking the hotel to get you a car from airport because taxi is are expensive and dont include toll charges in quotes. it was our honeymoon and we enjoyed our stay in the city and the amsterdam court has a big part to play in a trip of a lifetime we will never forget! until next time... good luck!',happy
id16424,' we stayed at the london in early oct. on a trip to ncy with our friends. the suite was everything we needed and more-with a comfortable living area to allow us two couples to visit in between sightseeing! the location of this hotel was perfect with it being within walking distance to most areas of interest for us. the hotel doorman was just wonderful and so nice to help us in any way possible from advice to good restaurants and offering us complimentary car service to different locations. the cars and drivers were classy all the way and we were sure to tip well since this was so much better than catching a taxi! loved this feature of the service at the london! all in all-very prompt and polite service with a smile from everyone and this made our first trip to nyc a completely wonderful trip for four --ish travelers from alabama!',happy
id16425,' my wife and i stayed here for - night with two boys (- yrs - yrs) and enjoyed the eco-friendly rooms that were newly renovated. wifi signal was very strong and access is included with the room. we liked the --th floor room (high floor) but experienced some noise from a party on the --th floor late on saturday night. location is not ideal for sightseeing by the inner harbor. we had to take taxis back and forth but did not have time to use the charm city circulator bus. on sunday morning the free breakfast was nice for the kids. however i think the weekend hours should change to -am---am instead of -am--am. valet parking was convenient. i was a little concerned about safety at night and street parking.',happy
id16426,' it is overprice i would not go back there again it was very depressing hotel. i also had a bad experience about parking i checked out and went for a walk and went to get a car at the parking service then come back to get a luggage at hotel real fast park in front of hotel not even -- seconds to get the luggage the police gave me the parking ticket cost $---. i did explain to the police that i did not even want to park there just would like to get luggage the taxi even stops to get passenger longer than i was. this hotel is not convenient at all i used to stay at other hotels about the same price and was impressed a lot more than this place never had any problems about parking with other hotels before. bad place very depressing not worth the money and bad experience.',not_happy
id16427,' room mate grace definitely exceeded my expectations. my favorite part was starting each day in the delighful little breakfast room that reminded me of some of the most charming hotels ive visited in europe ... a relaxed social atmosphere and healthy food that filled me up but didnt make me want to go back to sleep (no vats of runny scrambled eggs or greasy sausage here). despite the inevitable space constraints of nyc hotels my room was somehow cozy rather than cramped. the mattress and bedding were really comfortable and the little table or window seat were perfect for reading or working on my laptop (props for reliable wireless service too). as promised by other reviewers every employee i encountered went out of his or her way to be welcoming and friendly but i must note that also as promised housekeeping comes knocking pretty early in the morning do not disturb sign or not. aside from that though i would absolutely stay at grace again would recommend this hotel to a friend and would look for room mate hotels in other cities. way to go mates.',happy
id16428,' this is a - star service and sized hotel trying to maintain a - star image - it just doesnt hang together. the frontdesk check-in staff were amazing - but then it slowing but consistantly fell apart from there. there were issues with the plumbing in the room as confirmed by the engineer the first night - but apparently the day manager new more about hot and cold water than i. i was to stay - nights - but left after - (would have stayed only - but was too tired to move on the late evening of the -nd day) day manager (who also seemed to double as the doorman) was rude - and ultimately why i left the hotel. capitalism is great - and judging by the recent reviews i would say city club now has a real problem on their hands. i have stayed at jeff klein is (the owner) hotel in west hollywood the sunset tower - it is amazing - but skip city club it just not worth it.',not_happy
id16429,' we stayed here the week between christmas and new year is for a conference. it was our first stay at a four seasons. the pluses: accommodations were plush beds and linens extremely comfortable premium bathroom amenties are by loccitane the front desk service is superior and the fitness center is excellent. the minuses may have just been our personal annoyances but here they are. the room had no coffeemaker which you would ordinarily expect at a four-star hotel (or maybe they expect you to pay $-- for a pot of room service coffee?). a coffeemaker was eventually brought to our room after two requests. also we were booked next door to a screaming infant who kept us up for two nights. after the second night bleary-eyed we asked to be moved to a different room. the clerk politely informed us that there were no other rooms available and that the hotel was unusually full of children. well we dont mind children in hotels but at these rates we expected to be able to sleep! also the four seasons did nothing to make up for our two sleepless nights: no comped meals no room discount nothing. based on this experience we would not stay at a four seasons again.',not_happy
id16430,' after reading many reviews and spending endless hours searching for a nyc hotel for under $--- a night i caught a sale on a room in this hotel. i used to live in nyc and visit there quite often but i was shocked at how difficult it was to find a room over columbus day weekend. i was able to make a reservation through the ramada website directly without having to pay the whole stay in advance which was a relief. the hotel was very recently refurbished. rooms and bathrooms were small but newly decorated and very clean. front desk staff was okay but they did answer the few questions i asked them. i was able to check in at -pm which was appreciated since i had flown all night. continental breakfast was better than most hotels of this type in new york. ipod-mp- player connection was appreciated. i could even use a computer downstairs to check in for my flight. nice coffee shop next door. location was a little far from midtown ($--.-- by taxi) but subway stop was only about - minutes away. all in all a great find for a busy weekend in new york.',happy
id16431,' central location very helpful staff clean and cool. - rooms are small but you dont go to ny to sit in a hotel room. i would stay here again.',happy
id16432,' this hotel is extremely well placed right in the middle of the shopping area with easy access to eateries for breakfast and dinner. it is an old hotel which is very clean and nicely decorated in an old but pleasant style. the rooms were the smallest on the tour but were perfectly adequate although one or two people changed their room due to a noisy location(at the front of the hotel) or because they had been smoking rooms a nice touch was the provision of some essential items although the ladies razor was of little use to me. it has access to a restaurant but i do not think it belongs to the hotel - breakfast there was fine and a reasonable price but we preferred the betty boop diner across the road. the jazz restuarant around the corner was great for dinner and the music - moderate price. the best thing about this hotel apart from the very reasonable price is its location. ideal for the trolley cars which terminates just around the corner and the f route trolly bus which takes you down to fishermans wharf. we walked through chinatown down to the crooked lombard street then walked back to the hotel after the trolley bus unexpected stopped at the markets on the pier(due to a march in market street)',not_happy
id16433,' the best thing i like about lq east was the location. it is less than ten minutes away from downtown. downtown is where i spent the majority of my weekend. also adjacent to the hotel is a denny is furr is exxon-seven -- cvs pharmacy and a wal-mart that is less than a mile from the hotel. i look for these kinds of outside amenities when i choose a hotel. the staff was courteous. check in and check out took less than two minutes. works for me! upon checking out i notified a member of management that my cooling-heating unit wasnt blowing as cool as i one would expect. she immediately called a member of the maintanence team and alerted the team member to the issue. that is great customer service. for me that wasnt even an issue. i wasnt in the room long enough to really be concerned with it. if youre looking for a reasonably price hotel for your stay then this is it. i would definitely consider staying here again.',happy
id16434,' i booked through a promotion on the hotel website which made it quite inexpensive. even at twice the price it is a bargain. my room had a full living room with sofas and armchairs around a coffee table and fireplace a dining area a kitchen a separate bedroom. water pressure seemed a little weak but not a real problem. fantastic value fantastic space. the decor is charming with full bookshelves (not necessarily what i would chose to read but they make it seem like at home) careful selection of photos and art. thank you for a wonderful stay',happy
id16435,' we liked it here so much we stayed an extra night. the rooms were nice and well-kept. the service staff was so nice they even folded our pajamas. the parking spaces are very tiny but they let us take two of them. the rooms were very reasonable and they even took some extra off the bill for our costco membership. this place has a beautiful ocean view and is located near many good restaurants and shopping places. the staff at the desk actually takes the time to care about and solve concerns. some wild fun-loving youngsters tried to crash the pool and were held at bay by a ferocious little old lady guard. i dont think ive had such a good laugh in years. most other places around are either aged and badly needing updating or extremely expensive and pretentious so this place really fits the bill.',happy
id16436,' after a long day of travel this place feels like you have been transported to a tranquil spot far from the city. hard to believe that you are only -- minutes from the airport. spent one night in a regular room on the start of our holiday and one night in the suite on the way home. the suite is worth every extra penny and is very reasonably priced. it was located on the end of one of the buildings and had huge windows overlooking the grounds. the staff are very helpful and professional and offer a high level of service. the continental breakfast was top notch. i will not consider staying anywhere else when flying out of seattle.',happy
id16437,' excellent value! i could have payed the same rate at a hotel that didnt serve evening snacks truly hot breakfast or an exercise area. exercise room with a recumbent cycle treadmill and an elliptical trainer. the -:-- kickback is fantastic! hot dogs chicken strips macaroni & cheese a nacho bar and more! plus beer wine mixed drinks and soft drinks. plush beds with many amenities! wireless internet! & plenty of hot buttered popcorn down at the lobby throughout the evening! morning breakfast was just as delicious. scrambled eggs sausage belgian waffles biscuits and gravy. plus fresh fruit bagels pastries juices hot and cold cereals toast milk coffee tea. what more can anyone want!',happy
id16438,' staying here for a conference for - nights. i was told that i wont be charged for the next day if i checkout before -. i checked out around -:--. they billed mw for - days. when i went i asked they disnt even apologize. the response was oh i thought i took the rate out off the bill. i wouldnt expect such a big hotel to make such mistake and no apologize.',happy
id16439,' location-overview we stayed at sir francis drake for - nights in august. on arrival we were well greeted and check in was efficient with nice friendly staff. the location of this place is spot on. it is literally -- seconds walk from union square practically on he square itself and near the italian and chinese areas of town surrounded with loads of bars- restaurants. the reception and bar areas were very dramatic with great high ceilings and chandeliers. room our room was not massive and a little old fashioned but adequate-average. the bathroom was again very small but adequate possible could have done with more storage areas but to be honest there would not be the space. the bed was large and really comfortable. what made our room was the view we had - windows overlooking union square and the adjacent street so could see all the hustle and bustle trams and macy’s! could also see much of the city and the view was great night and day. whilst i was initially a little disappointed with the size of the room the view did make up for it and too be honest we knew when booking this what to expect as it’s an old building with an excellent location and a price tag to reflect all of these factors. as we were out visiting family some of our family also had rooms in the hotel. i think theirs were standard rooms (whilst ours was i think was a tier higher due to some strange internet ‘deal!’ ). some of their rooms were smaller and others were larger so i think there is really a mixture at this hotel. my grandma had a disabled room and this had plenty of room to wiz a wheelchair around in as well as walk in shower and accessible basin area etc. communal areas the communal areas were obviously where they spent the money in this hotel. the hotel lobby bar became a meeting point for us due to being in a large group. the staff working in this bar were excellent and very friendly-professional. personally i would not choose a lobby bar to hang around in but this is fine for meeting up. the restaurant attached to the hotel was really nice and reasonably priced. the pasta i had was fantastic. the streak was huge and honestly the plates could have been designed for - people but i think this is an american thing! it was obviously a very popular restaurant. we went to the starlight lounge nightclub late one evening in the hotel. it was a little more than cheesy a little ‘--’s and with lots of people ‘dad dancing’ if you know what i mean??!! however i was quite tipsy during my time there and whilst not massively impressed it was high up and had great views. concierge service was great always helpful when information needed. high point and low points location -- of-- – staff -.--of-- – price --- of -- – rooms - of -- my only slight niggle was that we left with less clothes that we started with  my husband had quite a new light coloured t shirt that just disappeared from the face of the earth whilst we were there (it had been unpacked and left on the side after being worn once). unfortunately we surmised that housekeeping had been a little over zealous in their efforts to strip the beds and it must have got caught up with the white linen laundry. on check out the hotel did credit our bill with the price of the t-shirt and have promised to send it back if it ever turns up but this does not really seem likely and it’s been lost to the “laundry gods”.',happy
id16440,' currently staying. just checked in that was fine. self parking ok elevators confusing came up into the towers map there does distinguish plaza or towers. once going outside and down the street into the lobby no signs to guest elevators had to ask an employee who seemed to have no teeth in her mouth. elevators seem to have a mind of there own. get off on the -th floor and knew then i was walking into something very outdated. get to the room and here we are ---- all over again! the only thing modern about this hotel is the lobby pretty pathetic when visiting utah and wyoming the past - days to come back to denver for the last - days of my trip for business to have to be downgraded in quality. there is nothing quality about the rooms on the -th floor. after staying in rooms that cost less than this one it is an absolute joke. comparing this hotel to whats out there the management should be embarrassed with these rooms. even smells old.',not_happy
id16441,' i checked into extended stay ----- research blvd in austin tx on june --th ---- thru july -- ----.... the clerk crystal seemed to hate me from the first. my dvd player was missing and it took - days to get one! my tv was out for - days and it took - days to get it fixed. i went to renew my room on july ------ at -am and crystal said they were booked solid i checked on hotels.com and they still had rooms available! i had paid $--- in - days and they were kicking me out cause crystal hated me! well i confronted her and then she says i owed $--- to stay! when i have a zero balance on my reciepts! i told her to forget it and i would leave......... she charged my card again! for $---!!!! when i owed nothing......... i have now called customer service - times and they are giving me the run around! still no money back on my card. carla holland-strange [---]',not_happy
id16442,' this is a nice hotel and the staff is helpful. the view of the busy working waterfront is good fun -- our room was right out front and up high. it is an above-average marriott. i liked the empty refrigerator (rather than stocked mini-bar) especially given its location near the pike market -- lots of cheese smoked salmon and lovely wines available to grace the fridge. two small items: when you pay more than $----night for a hotel room there really ought to be more than two medium-sized towels for showering. im all for ensuring that water isnt wasted washing towels unnecessarily; but it also means that with two people sharing a room it is just not enough. second on the first day of our visit we left the hotel at - a.m. walking past dirty room service dishes in the hallway. still there upon our return at - p.m. and again when we left for dinner at - p.m. unacceptable.',happy
id16443,' stayed here two nights for a business meeting. walking distance to rush st. bars but no in-room coffee pots so morning can be difficult. flatscreen tv - phones desk reading chair dresser - end tables. bose cd-alarm clock. very nice closet and a terrific comfortable king-sized bed. dial thermostat worked fine; standard smoke detector and sprinkler. beautiful well-lit closet. seperate tub and shower with good height well-lit mirror and plenty of hot water. no great view from the southwest side. i parked in the parking garage next door which is not affiliated with the hotel and had no issues. internet is an extra $-- per day which i did not pay for. check in was a -- minute wait to find out they had no rooms ready (at noon) i returned at -:-- and waited another - minutes for my key. at checkout i had to revisit the desk and waited about -- minutes for by bill to checkout (just before -am). also no newspaper at the door during my stay.',not_happy
id16444,' i was expecting the place to be a dump after reading the reviews but it wasnt a bad place. it was clean cheap and - blocks from the sports arena. i would stay here again.',happy
id16445,' im glad we got a really super rate on hotwire or i would have lots more to complain about. this hotel is old and tired even with the renovations. honestly i could not even determine if my room had been renovated. old heating -cooling system chipped bath tub with old fixtures sloowwww elevators no coffee pot in the room. rooms were clean and tidy comfy beds bad pillows. nice lobby with plenty of comfy seating. hotwire rated this as a - star hotel which i would disagree with given it is condition and lack of amenities. give it a try if you can get a really great deal.',not_happy
id16446,' i stayed here with my husband on his recent business trip and it was really great. very clean modern and comfortable. the only thing we did not like was the pillows but we are very picky about our pillows. there were plenty to choose from so i think most people would be satisfied by the choice of pillows. all staff was very friendly and helpful. we played around on the putting green at the hotel and that was fun. i would definitely stay here again.',happy
id16447,' it was a perfect hotel for what we needed it for. the rooms were small but who spends a lot of time in their room when nyc is right outside?? the rooms were very clean the bathroom was very clean as well small but cute. no complaints there. as far as the location it could not be more perfect. walk a --- block and you are in times square and can easily catch a taxi to go uptown or downtown. the staff was very friendly eager to help in any way. the continental breakfast was a nice suprise being that it was a small inexpensive hotel. the price of the room was reasonable even on a holiday weekend. i would recommend this hotel to any of my friends or family - it is a nice basic hotel in a good location for a decent price. i plan on staying there again!',happy
id16448,' i cant understand the recent glowing reviews of this hotel--it makes me wonder. front desk was nice i asked for and received one of the renovated rooms on a high floor with a nice view. the renovation was poorly done--unattractive plum colored carpeting and uncomfortable easy chair. there were crumbs under the chair and many hairs around the sink. although the view is nice the windows are high so you can only enjoy it when standing. phone charges are the worst ive ever encountered-- -- cents for local and ---#calls for - minutes only--after each - minutes you are charged another -- cents. this makes connecting to the internet very expensive. lobby and hallways are cold looking unattractive and uninviting. although my - night stay was fine i would not choose this hotel again--there are too many better hotels in philly.',not_happy
id16449,' im always a bit leery when i stay in a hotel for the first time but i was pleasantly surprised by the washington hilton. i normally avoid pet friendly hotels because of complaints in reviews about problems with the rooms however we brought a small dog with us this trip and despite being placed in what i was told was a pet room i do not have one thing to complain about in that respect. the room was spotless no indication that there had ever been an animal of any sort there. we let housekeeping know when we were out of the room and we took the dog with us...a common courtesy at the least and required by the hotel we had stayed at previously...and they were so appreciative and kind. the room is not large but of a common and adequate size typical of downtown hotels in any big city. be warned that this is a huge hotel with all the attendant perks and pitfalls. it seemed as if our room was at the end of a nearly infinite hallway but there were plenty of services such as restaurants and wi-fi available downstairs. we ate at mcclellands the sports pub in the lobby and the food was good. there are several other restaurants there including a quick mart type full of great drinks and pastries etc. but unless like my kids on this particular night you are just too exhausted to go out again take advantage of the proximity and variety of restaurants in dc many within walking distance. i can highly recommend odeon the italian restaurant about two blocks down connecticut ave. unless you are disabled in some way there is a train station (dupont circle) shops and restaurants within walking distance of the hotel. if you enjoy walking you can also walk to the national zoo...about a mile away. self-parking is $-- a night not unreasonable for large dc hotels and the garage is attached to the hotel. valet available at a higher cost. a bit of trivia...this is the hotel where president reagan was shot outside the garage. there is a sign marking the event off hotel property on the sidewalk. i did not give the hotel a perfect review is because of three small complaints. the bathroom is tiny a problem for families but i realise there is nothing the hotel can do about this. in their favour they used every bit of available space wisely and tucked in a drawer and extra shelving to help along with another one of those sliding along the wall doors and herein lies the problem. the door has a smoked glass panel and there is a full length mirror hanging in the hallway directly across from the bathroom door when some one goes in there at night the light reflects off the mirror and lights up the entire room. secondly the beds are way too firm. i like a firm bed but i spent four nights in the hotel and was in pain by the time i left. lastly i went down to get help from the concierge at -:-- on a friday night only to find out that the concierge had already left. seriously? the front desk was as helpful as they could be but this was just odd. all in all id recommend the hotel and probably stay here again but the beds would give me pause to consider if i had other options.',happy
id16450,' my girlfriend and i couldnt wait to get to san francisco we read all the reviews on trip advisor and decided that this would be the best value for money vs location. we werent disappointed from that side at all. on arrival we were upgraded and thank goodness for that as the hotel is where we spent most of our time as both of us were unfortunately sick. the staff were great though they managed to keep our room clean when we mustered the strength to go on a tour they were great with offering advice and directions and even where we could find the closest doctor. the room has a sitting room with a flat screen tv as well as in the bedroom. the bed was large and comfortable and even though we had a problem with the toilet the staff were excellent in sorting it out. you can not beat the location just off union square and real close to the bart station and cable car. unfortunately we couldnt take advantage of the wine and continental breakfast but looked good. it is a small hotel and the room can get a bit claustrophobic if you spend too much time there like us unfortunately. the service is excellent and the location really is great. just can not be beat. we would definitely return hopefully on a healthier note.',happy
id16451,' i have a - & - year old. we stayed in a bayside bungalow for - days (- nights). i love this place it was our -nd stay. the pools are saltwater so our skin didnt get all dried out. i love being right on the beach my son can just go straight out the front door to play. there is also a fire pit we roasted hot dogs and marshmallows. im not a camper at all but this is a really nice compromise to have a luxurious fun active family vacation. were definitely planning to go again and again.',happy
id16452,' i will only express the problems if you will i had with our stay. there were only two elevators working i think out of six. the hotel did have signs up by the elevators stating that the guests should plan for additional wait time due to the number of people staying at the hotel because of events. were not able to use the hotel shuttle to our restaurant like we were informed. the front desk told us to let the valet desk know we needed a shuttle ----- minutes beforehand. when we did so the valet worker (not extremely nice) pretty much told us that that would not happen as due to the large number of guests another available shuttle would not be ready until atleast -- minutes which would of course make us late for our reservations. we had to drive ourselves. thank goodness for gps. the valet desk did however pull our car around for us quickly. others: happy hour was nice. very friendly bartender. great house wine selection.',happy
id16453,' nice hotel but not so close to downtown. friendly staff and good service. area restaurants are great. great place to relax and shop. if you are looking for a place close to the capital this is not your hotel. traffic causes a -- minute drive. non traffic times -- minutes.',happy
id16454,' this was my first stay at a fairmont hotel and i will definitely stay with confidence at other fairmont hotels. the location of this hotel is great and the service was incredible. a few stand out stars were austin at the front desk tony bennett at bell services and johnathan in the gold level lounge. we stayed in a regular room the first night. very spacious room only complaint was odd stale odor in restroom. last two nights we booked a suite and happened to get one of the - upgraded suites. great furnishings room was clean except carpet needed major cleaning. also there was a weird cutout that needed to be patched up but i completely overlooked that because the room and view were just divine. gold level lounge was totally worth extra cost. nice food and drink spread super comfortable great furnishings and service made this an amazing perk. if you go checkout the terrace level. city views will take your breath away.',happy
id16455,' stayed six nights during the month of july. it is only one block from the --th street mall very convenient. it is directly across from the convention center. all staff were extremely friendly and the rooms were super clean! the bar on the top floor has the most beautiful view of the mountains and downtown denver.',happy
id16456,' this hotel is one of the best hotels we have stayed at the staff are great it is right on broadway it has everthing you want for your stay you get a breakfast at -till -pm you can have wine and cheese not many hotels in ny offer this it was-star to us',happy
id16457,' room --- faces wyoming ave. ill stay as objective as possible and let you the reader form an opinion. * very busy wallpaper pattern in the room. * the desk was virtually useless because there is a tv on it taking up most of the available surface. that tv if it were mounted on the wall would make the desk usable. * you probably want to do more that just watch tv when away from home but the tv had very few channels available. * the room is small so while it is fully furnished with a bed desk desk chair another chair with foot rest -ottoman a few lamps a small table and two end tables there is no furniture to put your suitcases on. ours went on the floor. * there is a phone on the desk at least one on one of the end tables and one in the bathroom. not sure why there are so many phones in such a small space. who uses hotel phones anyway? * the bathroom is marble-tiled from floor to ceiling with a glass door shower (no tub). looks nice. * the bath towels are super-long perhaps - ft long. * there is no counter top in the bathroom. put your stuff under the sink. i dont recommend using the tiny shelf over the toilet. * the bathroom has a motion sensor light that turns on if you walk near the bathroom--it is at a perfect level of illumination to help with seeing your way around at night without disturbing the other sleeper. * there does not appear to be any method of exhausting the moist air from the bathroom. there was a knob that might have controlled the exhaust fan but it didnt do anything when i turned it. * there is a closet with real hangers and with a safe in it that is loosely bolted to the floor. * there is a frig in the room and some sort of fancy coffee maker. * there is no microwave oven. * the wi-fi works just fine but produces bizarre error messages that you can work around by retyping the web address or sometimes pressing refresh. * the bed is extremely soft. if you like a firm mattress forget about it. * each side of the bed has its own goose neck reading light. * the french doors dont open all the way so dont try or youll end up ripping the doors off its hinges. * there is an incredible amount of dust on the back of the television. if the staff of the normandy read this please clean it and check the other rooms as well. * i didnt wear white socks so i cant tell if the carpet is disgusting but the room is carpet appears to be hotel clean. * apparently there is an extra charge to park under the building if there is room. parking on the street during the week is restricted so good luck. * they serve a buffet style breakfast that costs $---person. if you are visiting from the midwest or some other area where the cost of living is not nearly as high as in dc youll be appalled at the price of everything in the dc area anyway. * there is no gideon bible in the room (!). i dont need one but i thought it was worth mentioning because there is always a gideon bible in hotel rooms.',happy
id16458,' we stayed in two connecting rooms the newly renovated tower and could not have asked for better rooms. our check-in was extremely prompt (via the starwood guests line) and though they initially put us into two rooms that did not connect we remedied the problem very easily through a reprogrammed key. the location is great the bathrooms luxurious and the beds were fabulous. well definitely be back!',happy
id16459,' its a great place to relax. its a very quiet area and away from all the hussle and bussle. the view was great facing the ocean you are able to see the city lights at night and the beautiful sunsets and rise. the rooms are ok nothing to be bragging about but they are overall comfortable. i also signed up for the daily breakfasts it is very basic. the standard eggs bacon sausage toast and fruit. the breakfast was a nice way to start the day you had the option to sit indoors or outdoors facing the marina. there was no rush to get on with the day i was able to sit outside and enjoy the coffee and catch up on daily news. there is a pier close by and a litle walkway along the ocean which was great to walk and jog in the mornings. the surrounding area of the hotel was great there were other great restuarants close by where you can walk to and humphreys within steps where you can see some great concerts. it is central to everything the zoo sea world gas lamp area i completely enjoyed the trip and would definitely stay there again.',happy
id16460,' the room had a great layout with both the bedroom and living room areas having access to the bathroom. perfect for our family of -. the pool was nice(a little cool) but had a great view of the lake. hotel was a - minute walk from american girl and the lego store. the room was clean and hotel staff helpful. we would stay here again! fyi- there are plenty of parking garages close by for far less than the hotel rate.',happy
id16461,' alex at the front desk truly made this stay stand out-- a very warm welcome and goodie bag helped welcome me to times square. the rooms-breakfast were holiday inn standard fast wi-fi and even a full tube o toothpaste when i forgot :) i needed to stay a week and the prices jumped up exorbitantly for the labor day weekend but i promptly came back afterwards.',happy
id16462,' very friendly welcome. asked for quiet room and it was! --th floor room was spiffy every cable channel possible incuding hbo and showtime. free wifi and free breakfast. across street from herald square and macy is. very .',happy
id16463,' we recently stayed here with two kids and the location worked very well. space is tight in new york city and for the money this is about as good a deal as you will likely get for a room with two full beds (we paid about --- per night with all the taxes included). there is a parking garage right next door for $-- per day. the hotel was one block away from subway which we used to go to battery park for statue of liberty cruise and ground zero. i would not try to drive and park in the city. the hotel was also close to time square empire state building and rockefeller center. we loved the statue of liberty tour with access into the statue foundation and we loved the top of the rock from rockefeller at night. we also used a pedicab in central park and thought it was well worth the $--- after walking around all day.',happy
id16464,' the front desk and concierge staff were quite friendly and were also very helpful with locating nearby restaurants. we arrived around --pm and were told that the restaurant (bistro ---) was open until midnight. that was quite a nice surprise - until we went there. we arrived at the restaurant at roughly --:--. the service was unbelievably slow. after quite some time a waiter took our order. fifteen minutes later we managed to get a bus-girl to give us some water. drinks took almost a half-hour from time-of-arrival. the sandwiches took at least -- minutes. breakfast at bistro --- was a little better but nothing to write home about. the room was reasonable but below traditional hyatt standards. there were hairs on the counter and a couple in the shower. the bedding was not great. there is a coffee shop in the lobby but it closes at noon! also the elevators advertise a top-floor restaurant with great views. we went up there on a thursday night but the place was apparently abandoned - strange. lastly my partner slipped on some greasy patch by the pool and got some nasty scrapes.',not_happy
id16465,' great hotel and staff. high speed internet works great. i have stayed at this location many times with the same results. great location.',happy
id16466,' the same car alarm kept going off all night - obviously it was being used as a doorbell for drug purchases. unsavory characters in the laundry room looking like pimps. homeless people coming in off the street to help themselves to the continental breakfast (which looks nothing like the picture they have on the wall). the rooms are small but do come equipped with a fridge and microwave. the scene at night is way different than it is during the day. i suggest that you stay in your room after hours!',not_happy
id16467,' this place is in a poor part of town and is not near enough to union station or anywhere else its big with generally big rooms but paper thin walls so hopefully those in adjoining rooms wont be noisy i found it clean and my room was kept clean i was there - weeks and had to rely on taxis for transport these were easy to get and cheap and could be hailed from the street outside. sightseers should stay closer to washington in a better part of town where you can walk around safely. might be acceptable if rooms very cheap and you had a car and were confident driving in dc traffic',not_happy
id16468,' this hotel is great. it has the best location on the riverwalk. step outside of the hotel doors and you are right by all of the action. the rooms were well kept. the staff was awesome. beware of the valet parking fees! the self-parking lot fills up fast and you will be forced to pay $-- per day for valet if you check-in late. there is a public pay lot around the corner which is $-- per day. besides the high priced parking this is a great hotel. top notch!!!',happy
id16469,' i just got back from a very cold weekend getaway with two of my friends in new york city. neither had been there before so we wanted to do the tourist type thing. i got a great deal at expedia and used trip adviser to narrow my choices of where i would stay while there- the belvedere was in the top -- and for good reason. the location is nothing short of fabulous- - blocks from times square but quiet at night. the room had two double beds (that is a big room by new york standards if youre not in a typical chain hotel.) the bathroom is on the smaller side but this is an older hotel in nyc. the room was clean had pleasing colors and had plenty of drawer and closet space. it has an in-room safe that works quite well. the staff was friendly and very helpful- my only mild disappointment was that the doormen seemed to be on mental break at times and while i have no problem opening a door one of the travellers in my group is quite elderly and has terminal cancer- she really needed prompter assistance on occasion. they serve breakfast but have no full service restaurant nor is room service available but there was a mini-frddge (empty) microwave and coffee maker in the room. the concierge desk was helpful and had lots of suggestions. what i really loved was the fact that the wait for a cab was never more than - minutes and there is this incredible candle-lamp berge-incense store just past the hotel towards time square that is a lot of fun to wander in and mohamed (the owner) is a really great guy!',happy
id16470,' first room i stayed in for less than an hour mind you had a entrance room door as thin as a closet door no air con so i opened window to have - flys flying around like vultures interupting my view of tv room was also too bright cheap blinds cover half of windows the other half has nice thick curtains. no screens on windows however so i left room to leave hotel when the front desk convinced me to stay with a new room. i reluctantly gave it a shot and was disappointed once again with the water pouring in the kitchen over the microwave the following morning in order to stay cool the windows had to be left open only to hear a club-pub close bye celebrate till -am. i dont mind paying a little more for a nice hotel and thats exactly what i will do when i visit queen anne. i have stayed at the mediteranian across the street whixch is wonderfull ac excellent security overall pleasant experience. this place is a dump itchy feeling oh yeah this now third room smells of vodka-like someone was sick or something. front desk says they have no more rooms one more answer to appease them and not the guests. i could go on-but i have better things to go on doing. i have done you potential guests a favor-your welcome...',not_happy
id16471,' upon scanning several possiblitlies to serve up the flavor of old chicago i found this hotel lacking in room size and especially bathroom size. the bathroom was incredibly small with no tub which becomes a real issue when travelling with a small child. the amenities were low grade such as towels and toilet paper. not exactly the top of the line. the minibar was outrageous especially if you needed a bottled water at night. overall the housekeeping was there quickly when requesting extra towels but for the price per night the instructions on how to conserve each towel seemed a bit on the cheap . on a positive note room service was always on time and accompanied by friendly staff. i would not stay there again...would look for old chicago somewhere else. we had a great view of the drake!',not_happy
id16472,' we picked the courtyard when we wanted a comfortable place in the ballantyne area of charlotte. it turned out to be very satisfactory despite the fact that work going on in the public areas made the entrance a cramped hallway. they managed to provide coffee and cookies neatly organized on one side and they had junk food of various kinds for sale beside the reception counter. the service was great: all the staff werent just polite they were really pleasant and helpful. here is what i liked: - the room was spacious and clean. it had a nice desk with a second pullout desk below it so you could make a comfortable office set-up. - the free wifi internet worked well. - the location was really convenient. not scenic by any means but close to restaurants shops the gas station and the freeway. - the website warned of the lobby renovation in advance so i was prepared to find it closed off. - the indoor swimming pool looked nice though i didnt actually go in. here is what i didnt like so much: - the bathroom was small and split into a washbasin outside loo and shower inside. (but it was well-maintained and worked fine.) - the room had only one chair which i would not have noticed if id been alone. but not so nice for couples. - the place could do with some beautification inside and out -- plants flowers pictures etc. it is forgettably bland. maybe the lobby renovation will fix that.',happy
id16473,' we had a king-size first floor room. the room has plenty of work space and drawer space for an extended stay. the wardrobe closet is oddly located next to the lavatory and for some inexplicable reason there is an opaque fiberglass panel that is the rear of this closet . the shower is modern and hot. bed sleeps well although the blanket looked worn. housekeeping missed some details in their cleaning (e.g. forgetting to replace the kleenex and forgetting to return the shower mat. breakfast provided a mix of hot and cold items. quality of the hot items varied greatly each morning (we were there five nights). breakfast room (the ballroom) was cold and drafty. nexus was competitively priced and $-- for a rollaway bed for - nights made it an exceptional value. the rooms are somewhat noisy (at least on the first floor).',not_happy
id16474,' i stayed at the peninsula in feb ---- on a business trip to ny. what i liked about the peninsula- location. at --th and - avenue location in ny cant get very much better! great place to be based if you want to shop-just a stone is throw from saks barney is henry bendell zara tiffanys and bergdorf. concierge-the concierge had some good recommendations for a variety of places to watch the super bowl and we landed up at a place we rather liked. alsothis was one hotel with a shopping map for -th ave soho and greenwichwhich is the first i have seen on multiple ny trips! very ingenious what i didnt like- the rooms. mine overlooked a set of balconies of the peninsula so the view was uninspiring. kind of spoilt as i usually stay at the trump overlooking central park. the rooms have no tea-coffee making facilities which is rather bothersome especially for a business traveller. rooms felt small and dark which was a bit depressing in the winter. the roof top bar at the peninsula is rather nice as it overlooks all of -th avenue and gets a nice vibe to it in the evenings. service was nice and friendly. all in all a bit mixed. id probably recommend the hotel but i really wish theyd do more about the rooms.',not_happy
id16475,' really great staff and management. housekeeping is better than most in the area and the front desk agents are very helpfull. applebees next door is a big plus.',happy
id16476,' first of all i travel a lot. i typically get a good feel of how the customer service is going to be from when i get to the front desk. this place fit that rule. i really like this place for many reasons: -) you get the small business family feel when you check in. the front desk folks were especially helpful. its a great hotel because they want the business but they dont skimp out on service just because they know they are by the beach in a good location. they even cut me a discount when i mentioned yelp so that was a plus. -) i know from traveling that often times there can be issues with your room or hotel. its bound to happen. but the ocean park inn staff handled it with ease. i believe i spoke to mat(or matt? ) not sure but he was incredibly helpful and apologetic. when i got to my room there was an issue with an issue with lights in the room and the problem was fixed immediately. no muss no fuss and they dont make you feel bad about asking to fix problems which ive faced with previous hotels. not to mention the location is amazing. i would definitely recommend this hotel to friends... it is also a really family friendly hotel.',happy
id16477,' the hotel location is good but there are -- other similar or better class hotels nearby just as center as westin. the hotel and bathroom decors were modern and elegant. the room was comfortable but few choice of tv channel. however there was no spa swimming pool on site like other bigge similar class hotel. the exercise room was poorly equipped and very small. i have a complaint about the concierge service. he offered wrong information about everything i asked. he told me due to the renovation there were not be the city hall tour entire winter. it turned out tour offer daily at --:-- and tower tour hourly. i am in town from sunday evening until friday morning. then i am heading to baltimore. i found out the information at the city hall entrance this afternoon. i missed the chance to take the tour of city hall which is so close to the hotel. when i asked him the direction to eastern state penitentiary he told me there is no public transportation from city center to get there. i need to call the taxi for $-- each way. before i called the taxi i decided to call the penitentiary. there was four bus route total (two on each of the --th and --st to get there). i managed to get there $- each ride. he did not have any brochure to share or offer better option. he told me the map i have is the same one as his. he should have checked the information more careful before misleading another hotel guest. i am disappointed the quality of westin it did not match up the name of the hotel like others location in chicago and new york city.',not_happy
id16478,' my - year old daughter and i were travelling around canada and us we had - nights stay in sf and chose hear for locality. i am pleased that we chose this hotel for location but any longer than our - nights and i would have been frustrated. the room was pleasant. no ability to do our own laundry was a nuisance. the biggest issue was the large eching corridors that created a lot of noise. the clientele appeared to be more for teh younger age group and thus this made for extra noise at night when trying to sleep wiht younger children. the assistance from staff was not consistently good. the conceierge staff had a wealth of knowledge and were very helpful however when there was a queue to speak to them the reception staff simply had no idea as to how to answer your question. appreciated teh free wi fi even if i had to stand by the door of my room to use it. this hotel will serve your needs if you are a good sleeper and wanting somewhere to hang your clothes whilst you sight see.',not_happy
id16479,' my wife and i -- and -- respectivelyspent - nights at this hotel. we had reviewed the comments on many hotels in the midtown area and this one seemed to meet our needs.we emailed the manager martyn reed and told him that we were on our first visit to nyc and that the trip was to celebrate our --rd anniversary.we asked for a nice room and said wed be arriving quite late;hed emailed back to say all was arranged and hed earmark a good room for us. our flight was delayed some - hours and we didnt get to the hotel until nearly --pm nyc time (-am body clock time) ;nevertheless the room was waiting for us and the duty managerjonathan tejadaand the reception lady both greeted us enthusiastically and both independently congratulated us on our anniversary - clearly the manager had briefed all his staff -we were impressed. in our very nice but slightly dated room we found a geetings card a bottle of wine and chocolates waiting for us! the hotel is very well located - just a few blocks from times sq. central park the rockerfeller centrethe subway and all the -th ave. shops; it couldnt be much better located. the complimentary breakfast was excellent and set you up for a days sight-seeing; in addition to the usual cereals juicesbreadsbagelsmuffins and pastriestea coffee etc. there was always a choice of hot food - porridge waffles eggs omelettes sausages and bacon plus yoghurts and fresh fruit salad and cold meats and cheeses. again it coudnt have been much better. alll the staff were very welcoming courteous and helpful at all times of the day ; we would thoroughly recommend this hotel to all and sundry;you should not be disappointed.',happy
id16480,' this hotel looks tired and is in desperate needs for an upgrade. i got a standard room (not a suite) which was very small but otherwise clean with a comfortable bed. if you can score a good deal on this hotel and dont plan to spend a lot of time in the room it is not a bad value.',not_happy
id16481,' this hotel provided me with a comfortable stay and a very friendly helpful staff. i first arrived at the hotel with a reservation with the wrong date and the front desk even though i did not have a reservation or even a credit card on hand helped me get a room for the night and i decided to stay for the full two weeks of my vacation at this location. not only was it well kept but the flat screen tv in my room just added to a nice atmosphere after long days of work. i would always come back if i ever needed to continue business in the la area.',happy
id16482,' we stayed at the seattle sheraton since it was the hq hotel for our convention. it was so convenient to the wa convention center where our meetings were. we walked everywhere since the location is so convenient to shopping pike place market & restaurants. even though the hotel was sold out for the meetings we were able to check in early. we had a room on the top floor (for sheraton preferred guests) of the new union tower which had a fair view between other buildings. because we are spg members water was complimentary & we were greeted with a bottle of sparkling wine & a box of dilletante is chocolates. more important to me was the quiet room comfortable sheraton sleeper bed clean shiny bathroom thick towels and quality sheets. however the room was not very big & barely had enough storage space for clothes for two people. we were told the pool would be closed but i used the adequate work out facility in the union tower. we parked our car using the valet service and had excellent service w-the bellman & valet. we did not eat at the restaurant but did go to the bar and we found it strange that on a weekend night when the hotel is sold out that last call was at midnight. we would stay there again.',happy
id16483,' we have stayed at several hotels around the times square area and this is our favorite so far. we stay at residence inns in other areas because of the kitchen larger rooms and because they accept pets. this particular ri is no different. one thing this hotel is new and our taxi driver had no idea where it was. be prepared with the address or directions. we normally spend alot of time in our room reading and relaxing so we appreciate having a larger room. the rooms in the ri are large and arranged very well. we had no trouble moving around and we didnt get in each other is way. the bathroom was small but efficient. the kitchen was equipped with full size fridge diswasher sink microwave crock pot and cookware dishes and utensils. there was a clock radio-cd player a flat panel tv and free high speed internet hookup. the tv had a place for hooking up a dvd player or game console but we couldnt get it to work. there was a safe in the closet as well as iron and ironing board. the bathroom had a nice hairdryer in one of the drawers. there were many unused electrical outlets throughout the room which was a pleasant surprise. one of the best things about the room was the bed. we had a queen and it was without a doubt the most comfortable bed i have ever slept in no lie. it was firm but with a soft feel and the sheets were soft and luxurious. there was a big cozy comforter to complete the deal. we slept with the window open for the crisp cool air so we could feel even more cozy. heaven! there were several things we were disappointed with. the first was the location. it is on -th ave about a half block south of bryant park. although this is probably technically the times square area we were expecting to be much closer to the action there. the other issue was the breakfast. the food was very good but the closer to closing time the scarcer the food. if you waited until --- hour or less left before breakfast ended you didnt have alot of choices. they did not restock as things ran out. there were a couple of mornings there were no eggs no bagels only a couple of slices of bread empty cereal dispensers no milk etc. i understand not wanting to waste food but at least restock those items you can use the next day. the staff was one of the best i have seen. they were all very friendly striking up conversations in the elevators always smiling and saying hello and quick to remedy any problem. we had no problem with check-in concierge services or getting a late checkout. other details about the hotel there is an exercise room on the lower level with - treadmills - eliptical trainers - bicycles and a complete set of dumbells. they have towels for guest use and a water dispenser. there is also a guest laundry on the same level with about -- sets of washers and dryers. the price is steep $-.-- for each. you can obtain supplies at the front desk. there is a change machine in the laundry room but it was out when i was there. i also bought detergent and dryer sheets at the deli next door. there are vending machines that supply soft drinks water snacks and ice cream bars. there are - elevators for the -- floors and the only time we experienced a problem getting one was during breakfast hours. there are -- guest rooms on each floor so it is pretty quiet. they are arranged a little funny with even number rooms to the south of the elevators and odd numbered rooms to the north. we were always turned around. we will definitely stay here again.',happy
id16484,' the hotel hasnt changed in the last - years ... a nice stay but we did have a problem with noise. it finally became too much and we asked to move. they moved us to the quiet floor -- i had no idea there was such a floor ... and it was great! the hotel ended up having the noisy people leave the hotel ... there were teenagers sitting in the hall way sitting on either side of other peoples doorway having a great time ... no mean voices ... just outside voices. the parents were having a large party of some sort in the room. this started at noon and we finally had to call at around - pm. the hotel did apologize and offered - buffet breakfasts for the next day. the cruise shuttle was convenient and they had a notice at reception that they could also drop off at the carnival pier in long beach ... i believe it was @$- a person and by reservation only. this is where we normally stay when cruising out of san pedro ... cant beat the priceline price! we did have lunch (again) at acapulco ... always enjoy the guacamole. we had dinner at niko is pizza and did enjoy the pizza and the service. they advertise a a complimentary local shuttle .... we walked everywhere but did use their shuttle to the pier.',happy
id16485,' very nice building chic atmosphere only area of improvement would be they staff is personal touch. service was very good but very business like not quite the go-above-and-beyond attitude i have found in hotels of the same class-price range. but overall a nice stay.',happy
id16486,' stayed here many times and it is definitely the hipster spot in nyc. views from rooms are incredible given over all the bright lights big city in times square. they cool lounge with great ambient lighting on the -th floor the entrance on ground level with the water coursing through the floor and ceiling blue fin restaurant whiskey bar....place is always rocking. rooms are nice and crisp with trendy furnishings. i am platinum spg so cant comment what the room size is for standard since they always seem to give me some sort of upgrade so the rooms are not huge but good size for ny. service is great except in lounge bar they are always non-observant and kind of float around expecting a decent tip b-c the price of the cocktails is staggering. dont expect to be quickly served and you will go thirsty. cocktail waitresses are useless if you are not a big party.',happy
id16487,' i make a visit to indy by car and pick up a travel coupon book at a rest stop. the coupon advertises this establishment with new rooms i disagree. i arrive with the coupon and they approve the rate the hotel clerk was nice by the way. this is a - story hotel and we were placed on the -nd floor. the elevator is not fully visible like a normal one would stand out. you have to go down the hallway a bit and like a door to the side in a house hallway you spot it. arriving to the -nd floor the hallway smelled stale-old smoke residual-like and the whole floor is a nonsmoking floor! inside the room there is a hint of mildew aroma blah. this is a suite with - tvs mind you both tvs shared one remote. the tub needed more cleaning dingy...brought my showers shoes though. the towels did not have any fluff to them but they were clean. the bed didnt appear to be a queensize. the mattress was hard top cover was nice and clean however the sheets were dingy and torn. i found a few strands of hair in the sheets which makes me wonder if they changed the bedding at all. we slept on top of the blanket that enveloped the sheets. i was unable to partake in the free breakfast in the a.m. but the next lot over is a bob evans for all your breakfast lunch and dinner needs. the breakfast here was great. i only used this hotel to sleep and shower. pass this one by not worth the coupon value or otherwise.',not_happy
id16488,' i stayed one night at the westin seattle for business. the hotel lobby is pretty large and well kept. my room in the north tower was clean and modern. the bed was comfortable and the room had a nice flat screen tv. the fitness center within the hotel is free of charge. only your room key is needed for access. for a hotel the fitness center is quite nice with cardio equipment and a variety of actual free weights. most hotels do not have as good equipment in their fitness centers. you have to pay for wireless internet from your room which may be an issue for people considering the price paid for the room alone. i didnt have to park a vehicle but if i had to it would have cost a pretty penny as one of the nearby parking garages wouldve been utilized. the location of the hotel is good. it is a block or two from westlake center which is a mall in downtown seattle. the space needle and pike place are short cab rides. overall the hotel is pretty nice and i had no complaints with my room. paying for internet and parking are considerations for others wishing to stay here.',happy
id16489,' the hampton inn is very nice....the continental breakfast is really nice...good variety and the rates are reasonable. this particular one is not far from beale st.',happy
id16490,' stayed here for the first time this week for business. good location just off broadway. not in the financial district and not in the tourist area but very close to both. all the staff were really friendly and helpful breakfast was good. so why only a -? im not quite sure the rooms are small and looked a little tired the aircon was a quiet noisy and if think if you get a lower floor (i was on the --th) you would probably know when the subways run.',happy
id16491,' i stayed at the comfort inn downtown over nye and i have to say it was terrible the -br suite was nice though. the problem lies with the service and treatment by certain managers-directors. the first manager we talked to said it was ok for the five of us to bring in two six packs. then security came up to us and said it was illegal and they would have their liqup license revoked which is a lie. then he watched me leave and followed me outside. not a big deal. when we came back at -pm myself and the married couple with me got approached by the director of security who lifted our bag and asked to see what was inside. we told him it was two bottles of champagne and some homemade kaluha. he then said it is illegal to bring outside alcohol into a hotel another lie. so we kept the bag behind the front desk and went out for the new years. just to find out that they went through the entire bag plus stole a $-- bottle of champage. do not stay here!! the brown palace is much nicer and in the same location!!',not_happy
id16492,' the hotel was fine. was it the nicest hilton ive ever been at? no. out of -- i would rate it a -.-. the rooms are clean decent sized the walls were not thin the airconditioning worked well and i slept like a log. you stay at this hotel so you can walk to the warf. simply put. if you are looking for a glamerous hotel go someplace else. plus i though breakfast was average at best. for me it was perfect but it would not be my first choice in san francisco and i would probably not return.',not_happy
id16493,' we spent thanksgiving at the hotel andra. what a sweet little botique hotel in a great location. it is not in the heart of seattle is financial district but about one or two blocks on the fringe - which means a more reasonable rate and not in the craze of the shopping frenzy. parking was not a problem. still we were one block from bon macy one block from the cinerama movie theater and on the same block as - of seattle is upscale restaurants. the renovation of this older building was quality throughout. great shower head towels and shampoo. plush bedding gorgeous window dressings. ny times delivered. we splurged on the suite so our kids could have their own beds and a -- plasma tv. the rate for the suite is comparable to a standard room - or more blocks closer into the financial-shopping district. only downside is that the walls are a bit thin. or maybe the baby that was crying early in the morning would probably be heard in even the most padded of hotel walls.',happy
id16494,' i was expecting to love this hotel and it be one of my favorites in d.c. i usually love kimpton hotels but i found this one to be my least favorite of all. first of all the room was super small and felt very cramped (which isnt exactly unexpected for the area) and overlooked a trash bin. we are usually great with directions and know our way around d.c. fairly well but have never stayed in dupont circle so we got lost trying to get to the hotel from the metro. also i thought the hotel was a much closer walk to the white house area but it wasnt. the staff wasnt exactly the friendliest ive ever met but they werent exactly rude either. i just felt like they were lacking in terms of being warm inviting friendly etc. the exception was the gentlemen at the door who were always friendly and promptly got us a cab and welcomed us back as if they knew us. im not sure why this is the #- hotel in d.c. because ive stayed at other hotels that i enjoyed much more. i dont think id stay here again unless i got a really good price. i definitely wouldnt call it a horrible experience; ive just had better in d.c. still love kimptons though!',not_happy
id16495,' stopped over in chicago on way home from las vegas to london to break the journey. took the blue train from ohare airport to downtown and excellent value at $-.-- return as opposed to over $-- for - on a transfer bus that gets stuck in the traffic and takes longer. stayed at the palmer house hilton and this hotel is a must and right in the theatre district and shopping area so you have everything at hand. we upgraded and executive rooms are excellent with are deco rooms and - large queen size beds and - bathrooms. the hotel lobby is well worth seeing and very striking and the ladies tend to do afternoon high tea in the lobby for that bit of old worlde extravagance. a very nice city and the people are much nicer than new york la etc and very safe and clean to walk around.',happy
id16496,' you know how hotels never look as good as the pictures on the website? well this one actually does! small but very comfortable rooms friendly staff and great amenities including a generous continental breakfast and free snacks and tea- coffee- cold drinks available all the time in the restful rick is cafe. an absolute haven from the busy outside world and yet so close (about --- m) to times sq and all that ny has to offer. a really great choice!',happy
id16497,' we have recently stayed at this hotel- first time visitors to this particular marriott -and found it most impressive. one thing that immediately struck - this is a large hotel- much more so that suggested by websites etc. whilst we were there - mid june - it was busy throughout and seemed to have a mixture of business and leisure guests although it was obvious that it is heavily used and promoted for business users. rooms were very pleasant - all had balconies - and nicely decorated if just a little lacking in table- storage space -no drawers of any consequence and one large table. a minor matter that caused no inconvienience tho. the bed was superb - extremely comfortable. bathroom amenities- turndown service- housekeeping all of high standard. the pool areas as discussed within this forum are without doubt the highlight of the property. no problems in finding lounger space- even tho the hotel was full. we only ate at tthe blue sage for breakfast and had no complaints there. as seems to be common with a lot of marriott properties there is the usual time-share - condo sell with representatives and desks evident - even messages left on the phone to come down and see us ! as stated - this is a large hotel as a consequence lots of car parking space required - be aware it is a good ---- minute walk from parking the car to getting in the hotel although there were some eager valets available should you wish. overall- i was more than to have chosen desert ridge with no substantial complaints at all.',happy
id16498,' we changed our hotel at the last minute and were really glad we did! the hotel is about a -- minute walk from the walk of fame. when we arrived we were a little early but we were told our room was ready and we were given a map of the area. we went to our room which was very big and spacious and also very clean. we werent really sure where we were going but everyone on reception was so helpful something ive never really experienced before! they advised us on where to go and what to do. the only thing i would say is that we were told it is a -- minute bus journey to santa monica beach it wasnt it took us about two hours! but we didnt mind so much as the journey there was good and we got to see a bit more of hollywood. the breakfast was also very nice more choice than in a lot of hotels. the sun by the pool isnt great as it is quite small and the sun moves around a lot during the day and sunbeds are limited but we only used it on the day we were leaving so wasnt really a problem for us. if i ever go back to hollywood this hotel is definitely somewhere i would stay again.',happy
id16499,' we stayed for - nights (------------). when we arrived at -:--pm we were told our room would be ready in ----- minutes (check-in time per hotel webpage is -pm) at -:--pm we were finally given our room key. the staff was apologetic for the delay and gave us free internet for the duration of our stay to make up for the inconvenience. our double bed room was on the small side right next to the elevator on the -th floor with a back alley view of other buildings . when coming out of the bathroom one of the beds was -.- feet from the threshold. the room was equipped with refrigerator and microwave. the location was very convenient and close to theaters and restaurant row (--th street--th avenue). many restaurants are participating in restaurant week ($-- three course dinners) which has been extended through september -th (nycgo.com). joe allen is was a great place to dine (you may even spot some celebrities reservations are highly recommended). nyc restaurants have something to please all palates.',not_happy
id16500,' my sister and i and our husbands booked - rooms for the red sox-orioles series. we booked the guaranteed lowest price of $---.-- per room per night. upon check-in a man inquiring about a room for the night was quoted a price of $---.--! so much for the guarantee! our first impression: this hotel was in need of a make over! an unpleasant odor permeated the corridor outside our rooms and the rooms smelled stale. the shower curtains were filthy as were the switchplates for the lights. the toilet bowl was stained although it was cleaned the -nd day of our stay. the bathroom floor looked as though it had not been washed for weeks. the coffeemaker and the coffee provided were horrible. to top it all off my husband and i could hear children screaming and crying after --p.m.on both nights although a call to the front desk on the first night put an end to it. the area around the hotel was pretty run down and not as close to the harbor as described on the internet. the staff were pleasant and helpful although the person that i dealt with while checking out never asked how everything was. i would recommend spending a little more and staying at the renaissance which is in a better location and always immaculate.',not_happy
id16501,' my family stayed at the best western hospitality house in june of ---- and had a perfect stay. last year we visited nyc but selected another hotel just to try something different. for our trip next month we have decided to return to hospitality house because of the great location the continental breakfast (a real $ and time saver) the clean apartment-like spacious rooms for a family of four (w- privacy for mom and dad!)--but most of all for the caring and professional service. i just got off the phone with the manager mr. gaeta and i am really looking forward to our stay. i think his professionalism and care makes all the difference. plus i hear there have been renovations since our last stay--a hospitality suite and deck.',happy
id16502,' this was my second time staying at the westin. location for me was perfect as well as the price. had a room overlooking the river which was very clean. front desk staff was helpful with any requests i had. this is one of the best westins i have stayed and will be back again. my only regret was i had a very short overnight stay. love the westin white tea fragarences. in fact front desk staff gave me the westin website to order from.',happy
id16503,' as other reviewers have mentioned this hotel is not impressive based on outward appearance alone. once inside the rooms however you will be pleasantly surprised. the rooms are large newly remodeled and gorgeous. our room had a vaulted ceiling and the bathroom wet bar and desk have granite countertops. best of all the room was fresh and clean. the staff was very nice and helpful (even helped me tape up a large box that i needed to mail). locations is within several blocks of shopping and restaurants and literally steps from the ocean. there are no coffee makers in the rooms but fresh coffee is available every morning in the lobby as well as pastries and muffins. my only complaint is with the shower. there is no curtain - only an immovable glass door that covers half of the shower stall (the other half is wide open to the bathroom). your bathroom floor will get wet everytime you take a shower although the entire bathroom floor is tile so it doesnt cause much of a problem. we will definitely stay here again!',happy
id16504,' my husband and i just got back from a weekend in philadelphia. the windsor suites was really reasonably priced very clean updated rooms with a very friendly and helpful staff and in a great location--centrally located and within walking distance to so many sites and great restaurants. we loved it and will definitely stay there again! highly recommend it to others!',happy
id16505,' we recently booked the whitehall hotel for a quick - day trip in chicago through hotwire. my first contact with the hotel was fabulous! i called to check on the number of beds in our rooms (we had - adults for - rooms and needed - beds-room) since this information was not part of the hotwire experience. the person i spoke with could not check on our reservation at that time but they requested that i call back the next morning and they assured me that at worse a roll away cot could be added to each room. when i checked the next day i was told that we had already received a free upgrade to rooms with - queen beds - yeah! when i inquired about parking they suggested that if i was going to use my car i use the hotel valet otherwise i just park at a garage because it would be cheaper. i found spot hero online and was able to book -- hours of parking for $-- (highly recommend this)!! a generous area for loading and unloading is available on the street and with the doorman and valet parking taxi etc was never a problem. now the bad part. the hotel is under construction and if problems related to this will really bother you i would recommend you go someplace else. the receptionists were all very helpful but it is clear that they have been dealing with a stressful situation for some time. new systems have been put in place which they are having some problems with and they are not comfortable with their current level of skill and training in these. i found the staff to be very friendly helpful and apologetic for issues - a little patience goes a long way. during our stay one elevator did not work for part of the time but this did not really affect us. i usually used the stairs to go from room to room (- floor apart) because i found this to be much faster and they are in desperate need of cleaning and a fresh coat of paint. using the stairs to go to the lobby is not advised as i ended up in the service area and had to exit through the kitchen and restaurant to arrive at the lobby. the rooms we had looked like they had just been redone and the fit and finish is a bit off. the tile in the bath is nice but around the electrical plate it was cut away badly and looked more like a diy project than a professional job. the sink and tub faucet seemed like they were economy level fixtures and did operate smoothly. the towel holder was coming apart and again looked like it was the economy level from a big box store. a fake fur was placed on each bed but it was coarse and instead of bringing a touch of luxury it had the opposite effect. amenities were excellent bed was comfortable the room temperature was consistent and easily adjustable safe and refrigerator were available but wifi was an extra cost. we were located on the street side across from the elevator. while i did not have any issue with street noise i was awoken by a group coming in late when they unloaded from the elevator. pros: friendly helpful staff great location but quiet street space on street for loading & unloading doorman clean valet parking comfortable bed in a good size room good room amenities safe & refrigerator (minibar) luggage storage before and after stay cons: level of room finish and decor choices elevators slow-not working and stairs dirty & provide poor access to lobby extra fee for wifi construction and issues with new systems & equipment',happy
id16506,' my daughter and i stayed at the intercontinental ---------------. we paid $-- per night on hotwire. the room(new tower) was tiny the carpet stained and worn and the bathroom wallpaper was peeling off. the concierge was not overly knowledgeable or helpful. that said the room service was excellent as was the pool! in my opinion anyone who pays a penny over $-- per night for this hotel is getting robbed! it is a great location but there are so many other options in the area!',not_happy
id16507,' this place is always good and cheap. but i find booking the room through orbitz is usually cheaper than going through my employer is membership... the rooms are small but nice and there is a nice lobby and bar- restaurant. very good walking location.',happy
id16508,' hotel service is non existant. the whole staff is very rude and dont even try to work with you unless you makle a big scene. we had to rquest to be moved to another room. most of their rooms are very old and dirty. most of us didnt have hot water in either our bathroom sink or shower. the heaters didnt work properly. the heater has only one setting: high. it cant be lowered so you need to heat up the room and then turn it off later so you dont roast. the paint is peeling off the walls and the walls look like they havent been wiped in like never. i would never recommend anyone stay at this place. i read a lot of reviews before i went and they were all horrible and negative but i thought it was simply their bad luck. however after staying here for a weekend i now know all the reviews are ---% true. dont stay at the hotel pensylvania',not_happy
id16509,' my brother and i traveled to dc for a funeral and used hotwire to book our hotel for two nights since we were traveling last minute. upon arrival the staff immediately stopped their personal conversation and turned their full attention to us. hastily id booked one king bed but they worked with the cleaning crew to prepare a room more appropriate for two brothers. :) the room was immaculate amenities were great and of high quality and the bed was perfect. best sleep ever. at check out the same friendly service was extended by a different staff. it is good to know everyone here makes customer service #-. im in dc several times a year and i will definitely be choosing the george for future visits.',happy
id16510,' with various lodging choices near fisherman’s wharf the selection of the marriott fisherman’s wharf came down to the room cost plus parking cost but don’t get me wrong: this is a first class hotel. from the time the valet attendant greeted us until we checked out the entire hotel staff was welcoming and friendly. even passing through the lobby brought greetings and smiles from the front desk staff. the hotel is warmly decorated in vibrant hues with a lobby bar and restaurant. our room was equally inviting with a nice flat screen television desk and small refrigerator but no microwave and was exceptionally quiet. our room was located to the inside of the triangle-shaped hotel with a window overlooking an enclosed courtyard which probably eliminated street noise. this hotel would be at the top of the list when in the area again and would definitely recommend to others.',happy
id16511,' my wife and i just returned from a --night stay at the belvedere. i booked the hotel through a third-party site at a discount; after taxes the total was just over $---- for - nights for an executive king room. for the location of the hotel that is a great rate. the location is great. it is about a two block-- minute walk from broadway and you will walk past several theaters. it feels safe enough though it may seem a little sketchy. it is between -th and -th which has some great smaller non-touristy restaurants. youre also only a few minutes walk from several different subway stops which makes it very convenient. the staff here is okay. the front desk staff seemed a bit brusk at times but i suppose that is to be expected at busy times. the concierge staff (especially chris) is great. chris helped me find several places for dinner and was always quick to provide directions for getting around. we stayed in an executive king room so this review only applies to that type of room. it wasnt huge but it was certainly big enough. ive certainly stayed in smaller rooms before. the marble bathroom was a nice touch too. and the room had a mini-fridge coffee pot and microwave in it which were very useful. the room was clean and the housekeeping staff did a good job of keeping it that way. and perhaps most importantly no sign of bedbugs. i dont know if that is even still a problem in nyc but we didnt have any problem with that at all. the heater worked like a charm. it was obviously quite cold when we were in nyc but our room was always nice and toasty. there are a few negatives here though. the elevators are very slow and one of the two main elevators was out of service for most of our stay. one man squeezed himself onto an already overcrowded elevator and told us he had been waiting for -- minutes already and wasnt going to wait any longer. it is not a big deal and this is an older hotel so the elevators may not be as modern but it was annoying at times. also the walls are thin. we could easily hear our next-door neighbors talking and watching tv. part of this may be because there was a connecting door between our rooms. i dont know if every room is like that. but it was easy to hear the people next door. for the rate we paid for the hotel (which was well below the rate given on their website) i was thrilled. if i had paid the standard rate i may have felt differently but im not sure. the hotel is in a great location and overall it is a great place. keep in mind though that it is an older hotel so parts of it may seem oudated.',happy
id16512,' i thought this hotel overall was good but the location was poor. the room had refrigerator stove and a sink. in the morning a full breakfast was served buffet style which was a plus. there was a pool that was very nice my kids enjoyed it very much. the only downside to this hotel is the location to the center of the city. if you want to get to the main attractions you must walk over the charlestown bridge which i found dangerous. the pedestrian walkway was very narrow and walking with a carriage made it even worse because there was a steep climb. there is a trolley which stops a few feet from the hotel but it was a long wait getting to the hotel because of all the traffic (i waited - --- hours and the trolley never came). one helpful tip if you are staying in this hotel would be not to use valet service. it was expensive and for half the price you could park it yourself right next to the hotel.',not_happy
id16513,' this hotel was nice and suited all of our needs for a weekend in seattle. however i would not describe this hotel as over the top in any area. the room was very spacious but the bathroom was a bit small. the bliss bathroom products get a thumbs up with thick shea butter lotion and a separate face scrub. they offer overnight parking advertised at $-- per night but after taxes it is over $--! we spent more on parking than we did on the car rental itself. i will say that we would not have rented a car except we had to make a few trips out to the suburbs over the weekend.there really is no need for a car if you are staying in the city. the biggest highlight of the entire stay was the food. we ordered room service three times and ate dinner at earth & ocean one night. everything we ate was perfectly cooked seasoned and delicious! the biggest downside of the stay was getting in touch with the staff. even before i arrived in seattle i called to ask questions and could not get through to anyone. i even sent an email to whatever-whenever that was never returned. when we arrived we called room service a few different times and it just rang and rang. however once we got them on the phone it was smooth sailing. the same went for the front desk. when i arrived at the hotel i did not know that the parking-valet was located on the side of the building so i called the front desk while sitting on -th avenue to find out where to go. the phone just rang and rang. i would stay here again because the published rate was great for the location. the only suggestion i may make is that the staff be a bit more accessible.',happy
id16514,' our son is moving to la for school so he and my husband stayed here over a weekend to find him an apartment near usc. they enjoyed their stay. we moved our son our to la the following weekend and we stayed here again over a saturday night. they are right across the street from the little tokyo plaza. great places to eat there and some really nice dessert shops. since the hotel is downtown and we stayed here over a saturday night it was pretty quiet. my husband and i got up sunday morning and walked around downtown. pretty quiet with mostly people waiting for the buses. if you want to stay downtown it is a really nice hotel. the room we had was great and very comfortable and clean.',happy
id16515,' i am a big fan of embassy suites. love the free cooked to order fresh breakfast in the morning and the free cocktail hour in the evening after a long day at work. i stay at embassy suites any time i am out of town. this one is the best of all. amazing location amazing building (architecture is awesome) and amazing service. love this place.',happy
id16516,' beautiful setting with a gorgeous golf course spa and the food is incredible. the adult pool could be updated but was still a nice place to lounge.',happy
id16517,' right in times square this hotel is clearly the best one in its location. excellent service excellent spacious room. we booked it through priceline and the staff treated us like we paid rack rates. they even took my marriott rewards number. the hotel was extremely busy because of the un meetings and times square is always busy. weve stayed at other nearby hotels but this one is head and shoulders above the rest. make sure you check out the lobby bar on the -th floor. excellent lobster macaroni and cheese for a quick lunch.',happy
id16518,' we stayed at the hilton garden inn in chelsea at easter ---- and had a wonderful time. the staff were very friendly and eager to not keep you waiting. the room was great cleaned well and even though the front of the hotel is scaffolded at present it did not spoil the experience. the best thing about this hotel is the location - you go right your at madison square gardens and penn station and go right and your -- mins from times square. fanstastic. new york does not have many great bars but i would recommend harringtons next to madison square near the hotel my friends and i had a meal and quiet drinks after a show so really the hotel was perfect. i also realised after checking out that i had left a top in the wardrobe and (due to the volcano extending our stay!) we went back the next day and the receptionist searched the whole hotel and found it for me. i would tell anyone to stay at this hotel for a great nyc trip!!',happy
id16519,' we stayed overnight at the country inn for a -am flight out of denver the next morning. we were very pleased with the hotel. the staff was very friendly & professional room was clean beds comfortable and best of all you can leave your car parked there for free (for up to - weeks)! they have a free shuttle for the -- min ride to-from the denver airport so your car is safe and sound (video cameras) and you dont have to worry about missing your flight because you cant find a parking place. we were amazed that the free hot breakfast (omelets waffles sausage biscuits & gravy etc) was ready at -am when we got up to leave!',happy
id16520,' sometimes its just the staff. room was nice.... staff was very attentive',happy
id16521,' i cant believe that i wrote a review back in march ---- after we returned and it didnt take. what a great spot. it sort of was like getting to stay in your great aunt is apartment for a week. we had a suite which was huge with two bedrooms storage room with fridge and microwave. great location. we didnt meet the incredible varsa but marshall and his wife were cool hosts. we really enjoyed our time there. convenient to everything. my husband commented that this was a really neat and different vacation. the room was so comfortable and the location so great. bravo.',happy
id16522,' we had a perfect experience at the best western plus blue sea lodge. the location is perfect and the girl who greeted us at the front desk was terrific. she was fun and upbeat and gave us wonderful restaurant suggestions. the room halls stairway pool and whirlpool were spotless with not even sand visible. the hotel sits right on the boardwalk so you can people watch from your recliner through the spot free plexiglass panels. the persoat he front desk was friendly too and allowed me togetin my beach walk before we checked out. this place really works to make your stay perfect. we will make this a yearly visit.',happy
id16523,' this is a privately owned franchise location for marriott that is not up to standards of what i expect from a marriott courtyard. we booked a one bedroom suite for three nights but ended up leaving after two. the hotel thankfully did not charge us for our early departure. the room was dingy and just not a nice place to be. the furniture looks like it is --+ years old. everything was worn and very very basic. the location is a few blocks from fisherman is wharf but beware- the bustling fun location during the day becomes desolate and a little scary at night. we arrived from the east coast late on a thursday and found all of the restaurants were closing or closed for the evening by --. we will never stay here again...',not_happy
id16524,' it may sound a bit strange but i think it is true. perfect for business and for romance too (not so for singles partiers families with kids and so on). elegant quiet perfectly located in a very good part of town ... i think the omni really has it all. it is obsviously not an inexpensive choice but their rates are very reasonable for what you get. the lobby is beautiful and the rooms extremely clean quite large and very comfortable with incredible beds and bathrooms wonderfully appointed with marble and green and black granite. room service was very good and front desk staff was efficient. one of the definite pluses of the hotel is the express check-out. so efficient as you bypass the usual check-out procedures (unless you disagree with the price to pay). you gave them your credit card when checking-in so finding your final bill in an envelope at your door room the final morning and simply leaving is always a great thing. the restaurant is average and quite overpriced but i guess this is somewhat usual in this kind of properties. it was definitely what i like the least. you dont need to pay such prices for breakfast or dinner especially considering you will find plenty of fantastic places to eat at reasonable prices in nearby north beach and all over the city. the location is the very best i could personally ask for. i understand that those who visit san francisco for the first time usually prefer to stay in union square (which by the way is within walking distance) or in fisherman is wharf (which i would never recommend) but for me the area around the omni is the very best. for the following reasons: a) the area is very nice and youre within walking distance to places such as union square north beach chinatown the embarcadero the cable car turntable and so on. b) it is very quiet as it is located at the edge of the financial district. so when i have enough budget for it the omni is for all those reasons and more my personal choice in san francisco my very favourite city.',happy
id16525,' i am not much for writing reviews but i felt the urge to express my pleasure with the staff and location of the hotel whitcomb. i stayed at the hotel for a few days last week. truthfully i booked it because it was one of the best values on the internet. i only wanted a place to rest my head so i wasnt as concerned about the condition of or amenities at the hotel. from the moment i arrived to the hotel i was immediately impressed. first of all the lobby is beautiful. it really takes you back to a by-gone era. no major changes since the hotel opened in ----. the marble lighting and stained glass were beautiful. a vase of fresh flowers greet you when you first walk in and so do the smiling faces of the staff. i got to the front desk to check in and was met by olga. she immediately made me feel at home. my room was not ready yet so she offered to introduce me to the concierge to set up a tour or give me options to kill time until my room was ready (i tried to check in early) i toured around the city for a couple of hours and when i returned i once again encountered olga. she not only remembered my name but had the room ready for me. i picked up my bag from the bell-man. a jovial man who sang instead of spoke to everyone he encountered. i got to my room. a typical historic hotel . the room was small but well-appointed. the beds were quite comfortable and the air conditioning (it was -- in the city) worked quite well. the location of the hotel is very convenient to public transit. with bart and muni right out your door it is easy to get anywhere in rapid time. everyone in the hotel seems knowledgable about the transit system as well. i asked the security guard how to get to fisherman is warf. he not only told me how to get there but wrote it down for me. all in all it was a fantastic stay. thanks hotel whitcomb for a great time in the city. i will certainly return.',happy
id16526,' we stayed here in june ---- and this hotel has so much oldness to it but the rooms are so clean and modern i have stayed here now over the years - times and i will always go back. the location is the best just a - minute walk easy and slow to the sfo trams and - minute to union square. very safe and good place to stay. food and shops are right there you can not complain about the area. just down the road is a diner and has the best food avail and when you are in the diner you think you are back in the --s or --s great place.heaps of well known shops in this area eg; macy nikejust across the road you can not miss them are the hop on and hop off tours the best thing we did. but its best to bargin with them as the price will go down. there was - of us and we had a - loop for -days and cost us $--.-- total but at the start they wanted $----- so do your job and bargin with them.the staff at the hotel are very helpful and we arrived early and it was no trouble to give us our room then which was really nice of the as we had justed flown in from sydney australia and we were tired. please try this hotel its very nice.',happy
id16527,' stayed here five nights for a convention and enjoyed my stay. property was a bit older but the rooms were clean and it had all the bells and whistles you would expect from a hilton. hotel was also close enough to walk to union square china town etc. probably wouldnt stay here again but it was still a nice hotel.',happy
id16528,' this place is terrible. i travel -- or more weeks per year and stay at many of the wyndham family of hotels. where to start bathroom was nasty dirty shower did not work toilet cover did not fit no coffee maker hair dryer and tv did not work. room was filthy and the property was cluttered and dirty. however the hookers were more than willing to say hello and even wanted to chat up my female companion. the bed was broken at the foot and the trash was not taken out. would be nice if they would at least take out the trash after someone checks out.',not_happy
id16529,' i wish i could give a --star rating!!! we were very impressed with every aspect of the hotel. the location is perfect- right downtown!! the service was wonderful complete with smiles! the rooms are incredibly clean quiet and perfect for any length of stay. plus the beds....very comfortable!!! i couldnt stop looking out the windows- a great view of downtown. i felt very much at home the entire time i was there. to top it all off the breakfast in the morning is delicious!!! all around this hotel is a winner and we will definitely be back!!!',happy
id16530,' this is a nice big hotel (very hyatt) in a good location very close to fisherman is wharf. buffet breakfast was good and staff was helpful (although they now have these automatic self check inn-out kiosks and you barely speak to anybody). still there are plenty of cheaper hotel around that offer a great service as well so if youre not planning to stay at your room for too long i wouldnt recommend this hotel in my opinion its pretty overpriced and they charge extra for everything (internet water etc.). smaller and cheaper hotel give the same for free and cost a third of hyatt is price its not about being cheap cause i do think that service and comfort must be paid for it just that i dont feel this hotel is so much better than the other ones to justify its price.',happy
id16531,' i like the brick walls and the marine theme in the rooms. very original. the location is very central. our room had a beautiful view of alcatraz island. i wish our window was bigger. parking is really expensive. but i guess that is the case anywhere central at sf.',happy
id16532,' this hotel has good proximity to times square and compartively speaking is good value for your money. the rooms themselves are a bit tired. grout in the shower tiles need to be cleaned better to remove mildew and-or tiles should be replaced. bathroom fixtures are also outdated. however ... rooms are clean! lobby bar and restaurant also quite nice. mini-bar in room is a a nice plus. the staff were very friendly and helpful. warning ... the breakfast buffet is a bit pricey. over $--pp. maybe this is the norm for nyc. recommend.',happy
id16533,' the lenox is stunning outside & inside! we had a junior suite which was a nice big room and also had a fireplace - was almost a shame it wasnt cold enough to enjoy this! staff were friendly and always willing to give us recommendations on where to go and what to do! lovely old australian bell boy (-- i think!) who had been working there for years he added to the charm of the hotel perfectly! good location easy walk to newbury street & copley square also prudential centre for shopping. only slight complaint is the cost of parking hadnt taken this into account when booking the hotel- an extra $-- per night so remember this if youre taking a car with you! overall would definately return and definately recommend to others.',happy
id16534,' i considered this place to stay since it was budget had decent reviews and was named a hidden gem and top value by trip advisor. ive said the same thing about another hotel this weekend...budget hotels are budget for a reason. we called papa john is to order pizza and were told that they could not deliver -- minutes before dark? ...huh? what kind of area are we in anyway? so that had us concerned. there were people constantly running up and down the hallway and making noise. this place seemed to be where some people lived...? i dont know. it also seemed that the hotel didnt mind the public using the pool because the overcrowded pool and parking lot cleared out after dark. the bed was terrible. the room was really warm when we entered and it took forever to cool down on the hottest day of the summer. my husband wouldnt let me walk to the truck by myself because he was concerned about my safety.',not_happy
id16535,' relatively inexpensive for san francisco and ive stayed multiple times and probably will again. however ricky the manager a very nice man has on several occasions given me rates over the phone then charged me more when i checked out. he claims the computer is set at certain rates and he cannot change that. no amount of discussion will change his mind i.e. ricky dont give me one rate and then charge me a higher rate when i check out. i assume he is not the owner or he could live up to his rate quote. even the higher rate is still pretty inexpensive for sf and there is no charge to park. it certainly isnt fancy and there is no view but it is adequate and if you want to see the giants play the motel is in walking distance of pac bell park perhaps -- minutes. you can also walk to union square and there is a whole foods about a five minute walk away. i consider this little place a great value.',happy
id16536,' i booked this hotel to stay over new year this year. when i arrived and was walking to my room was slight alarmed at the state of the walls of the corridors the wallpaper was coming off the walls. when inside the room the wallpaper was falling off the walls the bathroom was filthy the mini bar was dirty and empty. overall i was disgusted and the room was small. i then complained and was upgraded which did not mean a better room just abit bigger. i was supposed to stay there for -odays but checked out the following day. never ever stay here not if it was the last hotel in the world. nothing was clean so out of date needs complete refit. we stayed the rest of the time at the royal sonesta and it was fantastic and cheaper!!',not_happy
id16537,' four season offers attentive cheerful and over the top service. we asked for a room overlooking the lake with a balcony and we were glad to have that. the city view is also nice but we enjoyed seeing all the various quiet boats on the water. the trail behind the hotel is fantastic. the breakfast lunch and dinners at the hotel were perfect. my only little suggestion is that they get a bolder coffee. the coffee they use is good but it is not as robust as starbucks or a european roast. if they had this as a choice (after all they have -- kinds of whiskey) it would be welcomed for us crazed coffee lovers. we give four seasons a --.',happy
id16538,' the room next to elevator is very noisy. the evelator make sound like hammer while working. i stayed - nights in that room. it is terrrible i cant sleep. later i had to ask for change a room. if anyone want to reserve the hotel do not stay the rooms next to elevator. the location of this hotel is convenient near to moscone center. the staff at front desk is friendly very kind. they are willing to help me.',not_happy
id16539,' be aware of the $--.-- a night parking fee. the room was just okay could use air freshener. the breakfast buffet was great and well stocked. the glass door to the bathroom gave me an uncomfortable feeling when in use. their was no light near the sofa windows etc. it was my first time staying in downtown san diego and the traffic was a bit much. but at the end of the visit the breakfast food was the high light of the vacation.',not_happy
id16540,' my sister and i had an extended weekend trip to san antonio. we wanted a nice hotel that would make us feel like we were splurging. we were celebrating her birthday and were thrilled when they upgraded us to a suite. the location provided us with easy access to the river walk. the boarding spot for the river tour was right down from the hotel. the evening appetizers served on the weekend when lots of families were staying there consisted of hot dogs baked potatoes and salad. it appeared that many were making that their dinner. on sunday evening the fare was geared more to the adults with chicken tenders meat balls and salad. drinks were also included. breakfast was all that was advertised. a complete hot breakfast consisting of hot cakes scrambled eggs sausage biscuits and gravy juice milk and coffee. i would recommend this hotel to everyone and plan to stay there again.',happy
id16541,' loved the hotel located in terminal d (american airline). convenient except that if you need water and things at night there are no shop available. rooms and gym was really cool facing the runway and sunrise.',happy
id16542,' spent - nights at the peabody and so disappointed. never slept a full night due to so much noise from wedding party guests and frat parties. hotel has no control who roams the corridors as only a few concierge floors with key security . it is party central! agree with last review that lobby is handsome but full of people from every other hotel in memphis to see ducks and no priority for paying hotel guests. room not ready when we arrived at -pm as it is -pm check in which is pretty late and crowds arrive for duck parade at -pm so chaos in lobby. not a relaxing hotel. bathrooms tiny and room furniture pretty tatty.car parking expensive. do not waste your money stay at holiday inn across the street .',not_happy
id16543,' if your choices come down to a park bench or the intown suites go with the park bench. worst management and customer service (which there is none) you will ever experience. everything is broken elevator laundry security door.housekeeping doesnt clean when they are supposed to. if you dont smoke and enjoy your room smelling of an ashtray you will love this place. this company has no idea they are in the hospitality industry. they must purposefully seek out the least qualified people they can find and let them loose. really stay away no run away.',not_happy
id16544,' on check in at -.--pm we were advised the rooms werent ready and would be a half hour. told to go and get something to eat-drink but we were to wait for someone to collect the bags from us. so we waited and waited... after --mins i asked what was happening. just wait for the bell boy was the reply. ok so we waited another -- mins. finally after i asked about the room again we were given a key to one of the rooms and told our bags would be delivered. after an hours wait we had to get them ourselves even though there were at least three bell boys in the lobby. is this really the way to treat new guests? the rooms were big with amazing views. our rooms were ---- and ---- with a connecting door. between the connecting doors were scraps of biscuits and the carpets were badly marked in areas. the standard of the bathrooms was poor. they really need updated especially the showers. after a long day a tea or coffee would have been most welcome but there was no hospitality tray in the room. perhaps this is the american way? the beds were fantastic really comfy which was great as after a hard days shopping and sightseeing it was sorely needed. the public areas are very nice and the staff were pleasant enough. everything was expensive though for what you were getting. we didnt even consider the breakfast as it was a total rip off. i would say i wouldnt recommend this hotel purely because for the same or a little more money you could have a far superior experience.',not_happy
id16545,' within walking distance of fisherman is wharf pier -- alcatraz ghiradelli square and much more! we walked everywhere and always felt safe. yes the carpet is worn but the rooms are very comfortable and clean! did i mention the free parking? noah was exceptionally helpful! we would definitely stay here again!',happy
id16546,' i stayed here -- days visting family during thanksgiving. it is a great location close to multiple freeways restaurants and shopping. the hotel is slightly outdated carpet is worn and beds are not the most comfy. it is in a safe area internet service is free in the business center and staff was very attentive.',not_happy
id16547,' staying at the airport on business i was greeted by easy parking a room upgrade help with a late night snack and a perfect martini. --- nights with starwood last year this was one of the best. going back next week.',happy
id16548,' amazingly noisy hotel. the rooms have very little sound insulation between them and they also have the dreaded window aircon units. to compound the issue they put me in a room with a connecting door and i had a room party going on one side and some other drunken fools on the other. had to ask for a room change at -:-- in the morning on the same day of a series of job interviews... the staff were pretty good though and there was no question about the move. the ironic thing is that the second room was on the quiet floor where (in thier words) we promise not to locate families with children leisure groups marching bands or circus animals. when i checked in i dont recall showing up with any of those so why didnt they put me on the quiet floor to start with?',not_happy
id16549,' pro: room divided in two storeys (good for families) very spacious good breakfast included - in pleasant courtyard - minute walk from the venice pier good restaurants neighboor the inn (thai+mexi) parking con: no pool sum-up: great for families - good value',happy
id16550,' wes you are the man! you have to be the best general manager of a hotel property in the country! you and your staff are absolutely the greatest. for those of you reading this review--stay at the chancellor when you visit sf---dont waste your time looking at other properties. you want convenience? youll be right in the middle of the union square action literally less than -- feet from a cable car stop. you want value? at the chancellor youll pay less than half of what youd pay at most of the places around the square. you want a competent staff? these folks actually say hello when they get on the elevator with you and they act like they enjoy trying to help you. you want a place with character? youll love the deep tubs cozy rooms and the rubber ducky you get to take home with you. not to mention the delicious cookies and coffee available all day long. yes the rooms are small but how much space do you need anyway? no air conditioning but how often do you need it in sf anyway? believe me this place offers a more than merely comfortable stay. this was our second stay--we enjoyed our first one (- years ago) so much that we came back and brought our kids and their spouses with us. wes made sure we had three rooms together with great views from the --th floor. the kids loved the place too! i cant end the review without thanking the chancellor folks for helping us have a great family trip! wes you did it again!',happy
id16551,' the location was very convenient to everywhere downtown. the complimentary shuttle service made it even easier to get around. breakfasts offered something for everyone. we would definitely stay here again.',happy
id16552,' we appreciated the early check in. clean room and everything was nice. the only negative is that the hall carpets were dirty.',happy
id16553,' amazing location and great spacious clean rooms. the only thing that was a little crappy was the lack of mirrors.. getting ready with other people in the hotel was difficult as the only mirror was in bathroom. the staff was friendly and the valet guys outside were helpful with getting a cabs. trying to eat breakfast on a saturday morning was a little difficult as the line wrapped around the lobby so we walked to the nearby houlihans for their breakfast buffet which was reasonably priced and decent. def would recommend this hotel to anyone staying in the city.',happy
id16554,' one of the best hotels when you are traveling with kids. spacious rooms friendly staff everyone goes out of their way to make your stay enjoyable. free breakfast and complimentary drinks are a treat! great location as well....',happy
id16555,' front desk staff at check in refused to add my wyndham rewards information. i have travelled for over a decade and have never had this happen. i was told that because my company travel department paid for the reservation i was not eligble. if that is the case with wyndham properties i will have to not choose hotels in this family in the future.',happy
id16556,' i booked this hotel through their website. i was traveling for business; therefore i used a company card to book the room. i called the reservation line for a credit card authorization form and they faxed one to me and i filled it in accordingly and faxed it directly to the new york hotel (as instructed by the corp offices). i called the hotel to verify receipt of my fax but they were having trouble reading the signature so i was instructed to simply bring the original copy with me. when i arrived at the hotel they informed me that the form i faxed in was not the correct form and that they needed the information on their own form. the only difference between the corporate form and the hotel is form was the address cited in the header. otherwise all other information was exactly the same including the red roof inn logo at the top. they insisted that they could not let me into my room without the correct form being filled out. even though this was through no fault of my own they insisted that there was nothing they could do. twell there was nothing i could do because this was - in the evening and my offices were closed. they said they needed my credit card but all i brought was a check card since this was only a - day trip and i could not put the $----night rate on my check card. after lots of pleading and crying they eventually let me into my room but only after taking an imprint of my check card and after i promised to get my company to fax in the correct form first thing in the morning. will never be staying at this hotel because of this horrible horrible customer service.',not_happy
id16557,' first we got a queen room but it was right next to an ice machine (very noisy). we then asked for a room change and we got instantly a king room on a higher floor away from any machines-elevators good: - very good bed - quite big room for nyc - good location not so good - old bathroom - no view (we saw only ac machines from the window) -> room is dark - big tv without any hd channels (very bad quality) - thin walls (if you are sensitive to noise take earplugs) - lobby is noisy because of waterfall and renovations - in my opinion overpriced as other hyatt hotels offer much better experience',not_happy
id16558,' great staff. very good choice for downtown. a few blocks from the ferry building union square nob hill & north beach. neighborhood is quieter than union square although you can hear every noise from nearby rooms. complimentary coffee with steamed milk and various newspapers are a nice touch and the workout room is better than at most similarly-priced hotels.',happy
id16559,' i have stayed at the layne hotel twice. i enjoyed my stays very much. the front desk staff gave me lots of insider information on restaurants shops and sightseeing. the rooms where comfortable and had the amenities that matter the most like an iron and board hairdryer microwave-frig combo big t.v. and a lamp. i stayed in room --- and it was better than some of the franchise motels i have stayed in on my trip. the neighborhood borders an area called the tenderloin. in my opinion there are homeless people all around the city. the hilton is just around the corner and just as many hobos there but i would rather spend less and get more personal attention by staying at the layne hotel. by the way i left my ring on the window sill and they found it and mailed it to me!',happy
id16560,' first off the hotel said it wouldnt be charging our card at all when they ran it upon our arrival. yet immediately a $--- hold showed up on it. the second night of our stay a $--- hold showed up on our card. around $--- of pending debits that threw our debit card into an unexpected tizzy. we later found out that some of the charges were a $--- fee for smoking in a non-smoking room. we dont smoke!!!!! when we spoke to the manager we found out that housekeeping had busted us. oddly enough we had the do not disturb sign on our door for the duration of our stay and housekeeping had never even been in our room. we finally got the manager to reverse the $--- fee but it was quite an ordeal. we left a bag full of souveneirs (spelling?) at the hotel. when we called to see if they found it and could send it to us they said it was nowhere to be found. being that we checked everywhere else we wonder if housekeeping or the staff is now enjoying our expensive sweatshirts and trinkets. also the $-- a night parking fee is outrageous. they charge $-- and then a $- tax. we didnt have time to do research on hotels since we booked it in a hurry but we have done research since then and other hotels do not have such outrageous parking fees. all in all we will never stay at this hotel again and we will warn everyone who listens to avoid it as well.',not_happy
id16561,' this hotel advertises in their website a rooftop pool and great service. we packed our swim suits and were so excited (we never spend this much on a hotel) as this was our splurge weekend. the omni rooftop pool is not accessible unless you are a preferred gold or preferred silver member (or something to that effect). in essense if you rent a room at $---+ per night you will not have access to the one pool they have. the regular rate rooms do not have a microwave the coffee pot is your only breakfast and the coffe is not the greatest. they advertise wiifii but do not tell you (nor is it displayed int he room) if you click on your laptop or phone omni guest they will charge you $-.--. parking is also not advertised nor was it easily explained by the desk staff - we were told it would be free upon arrival and then were shocked to learn it was $--.-- per day. which we paid to the hotel but then also paid the garage another $--.-- per day because we were not given the correct information!!! try getting money back from a parking garage. the room was tiny and not much cleaner or nicer than a super - motel (whose pool i would have had access to)! on our first day in the hotel me and my partner walked into the lobby with a diet coke and a sprite in a can. we were immediately stopped by hotel staff and told that we could not have drinks in the lobby. we explained that we were leaving to the parking garage and they made us throw them away. the staff person mentioned something about tabc (texas alcohol and beverage commission) citing they could not tell what was in the can. we explained that we had gotten them out of the hotel mini bar refrigerator (which we paid like $-.-- for each - but it was hot and we were thirsty upon arriving from the road). the staff is response was that it did not matter. this whole conversation is taking place while three children are having tantrum (verly loud) in the lobby and of course nothing was said to their parents. when we got home we noticed several charges to our account that did not make sense - upon calling the hotel they explained it should be credited back (however it has now been two weeks and no credit). no continental breakfast of any kind - nothing for the price the hassle the service or lack thereof (or charge therefore) the lack of clear pricing on thier website lack of informing guests of charges lack of staff knowledge lack of any accomodations (room) better than any other roadside hotel chain and outright false advertising on thier website - i rate this hotel poor and will never recommend nor stay in an omni hotel again!!!',not_happy
id16562,' while the prices here for staying in the union square area are something of a draw after staying here youll have a sense that you get what you pay for. we were given a room that had that old hotel scent - my wife likened the smell to a grandmother is basement - a mildew-y old clothes smell. now it is quite possible that not every room has this smell but for us it was a certain reminder that we were in an old hotel. in addition there was no air conditioner (!) in our top floor room and that is a challenge when you need to open windows over busy and noisy geary st. the bed also wasnt real comfortable with a mushy mattress and old and worn sheets. otherwise the rooms were very clean and perfectly servicable. note that given the age of the hotel there is no high speed internet connections in the rooms available. however there is free wireless available in the lobby and mezzanine - which by the way are charming and generally inviting if worn. the hotel has a nice location in that it is on the main street (geary) in the union square area just a few blocks from the square itself. service was friendly and helpful too. all in all you might not have the room experience we had and for the price this is a decent value in the union square area. there is nothing here that should scare you away if youre on a real budget. but you can generally do better with similar prices at some of the other hotels in the area (check out the kimpton or the joie de vivre chains which have a few hotels in the union square area.)',not_happy
id16563,' ive stayed here many many times and have reviewed them previously - i note the following changes. although the staff are very nice i had specifically asked for no feathers in the room. weeks-months in advance. i called to remind them. i cant win. we had to wait until - pm to check in because theyd run out of non-feather bed accessories??? can this be? we slept in the lobby to brian eno music for airports (at least one track) which was very restful. the room we always seem to get the same room was cleaner this time they are cleaning the vents these days! there was one robe in the room for - people. now this can be a challenge especially when your partner towers over you by a foot... so we called downstairs for another robe. it took - hours to get another robe. we called -x for this robe... we awoke at night to the sound of some very loud cackling and door slamming on either side of our room then in the morning we listened to power tools and banging in the next room. again we complained (this was our vacation...) and eventually all the noise stopped. now i have been complaining but let me say that they comped us very nice breakfast for every error they made. they profusely apologized. and they are so nice... so there were some minor irritants but we still have kabuki love. you have the japan center right at your feet busses that will take you downtown or to the ocean fun shopping very reasonable meals if you like japanese food and one of my favorite stores - ichibankan. so all in all where will be stay next year when we come to san francisco? hotel kabuki. maybe by then theyll have more featherless blankets :)',happy
id16564,' my wife and i spent - nights-- full days at the hotel recently. rooms and expansive bothrooms are plush (except for one small area of fraying carpet). beds pillows sheets etc are first rate. sitting chair bottom needed more support. other furnishings were fine. note: flat screen tv is not hd and internet access is not complementary. the spa is very good (great -- min massages) but the indoor pool is not large. did not try the new heated outdoor pool. the food in the gallery restaurant was superb (- dinners). the wine list was varied if a bit pricy but good values were available. the service was very good. the golf course is a good track and in good shape. the new hybrid bermuda greens were excellent as was the golf course service from start to finish. slow play can be expected on days when group outings include clueless yahoos. service in the hotel is uniformly excellent from arrival to departure (when we were given complementary bottles of water). billing and charges were accurate. overall a very nice repeat visit for us.',happy
id16565,' influenced by the glowing reviews we booked on-line at the hotel web site at a very good rate for christmas night. the hotel is located on a little-used side street that after - had a dark and lonely feel. --nd st the next street over is bustling with lots of korean restaurants a nice ramada hotel a car park with polite uniformed attendants etc. the car park has an arrangement with the herald square for parking our tab for one night for an suv was $--. cant beat that in new york. without our asking our room was upgraded to one of the renovated rooms which was very hospitable of reception. the room was indeed very nice beautifully done high ceilings. the bathroom was one of the largest ive ever seen in a nyc hotel and very clean and bright. warning: there are no toiletries or even a shower cap so bring your own. brilliant lcd tv mounted on the wall with easy viewing from the bed a small sitting area with two chairs and a marble-topped table in one corner. heating was fine--a steam radiator with decorative cover cooling was fine--a window unit not too loud. no coffee-tea-making supplies in the room. also had some hot water issues but the hotel guests were probably all taking showers at once. the hallways are utilitarian to the point of being reminiscent of the old soviet-style drabness but they did look freshly painted. the refreshment room off the lobby is very nice with a comfortable sitting area decorated for christmas and a picture window facing the street. coffee good hot chocolate offered as well as good biscotti--all complimentary. is this the lap of luxury? no. would we stay here again? most definitely it is clean and in a great location.',happy
id16566,' stayed for - nights at the grand hyatt new york. fantastic location adjacent to grand central station. walkway connects to station from the lobby which is ideal if bad weather outside. the grand central is busy but this does in no way affect the hotel nor does subway train noise. the hotel lobby just finished renovations and is very contempory looking with a black-white-silver type colour scheme. checked in early --.-- and room was available ( check in normally -pm) so very pleased but the room given was occupied when we entered. the receptionist sorted this straight away and automatically credited our account --- dollars. given another room overlooking the chrysler building with two double beds again very contemporary and comfortable. the only downside was the bathroom. looked nice but very compact with a small tub((cannot really call it a bath - so small) and the sink has a shelf over it that prevents you from rinsing properly without banging your head. fabulous toiletries and plentiful towels. breakfast extremely expensive and so were the cocktails although the bar area very lively and funky looking. check out --am but asked to stay until -.--pm and the hotel obliged without any charge. staff friendly and accommodating. porters hailed us a yellow cab outside hotel for airport run but they do offer a hotel car service which is so much more comfortable and stylish (our friends had this)but costs about -- dollars compared to -- dollars for the yellow cab. would stay at the grand hyatt if we were to return to ny.',happy
id16567,' i would definitely recommend the westin times square. the front desk staff is wonderful and the hotel is a fabulous oasis of calm amid the hustle bustle of times square.',happy
id16568,' really nice staff great location and the large room made luxe a nice retreat after a long business meeting.',happy
id16569,' without doubt the best hotel i have stayed in when in new york. the staff were incredibly helpful whenever asking for information even going so far as checking store opening and closing times for me as well as printing maps and directions. the doorman and concierge were all wonderfully pleasant and not at all pushy which i have experienced at several other ny hotels. the room was surprisingly large with a huge comfortably firm bed. the welcome tray of nuts and raisins was a very nice touch which was much appreciated and enjoyed. the location is great as you are only three streets over from all the best upscale shopping in ny yet just far enough to the east to be quiet. must also include how close the hotel is to the roosevelt island tramway which is a must do. i would have no hestitation in staying at this hotel again.....a first for me',happy
id16570,' this hotel is right near the canal st. subway and close to soho tribecca and greenwich village. the staff was amazing! j and amy at the front desk were awesome! very helpful always friendly. jen the bartender was a wonderful compliment to the fairly new hotel. the rroms are large sleek and new with comfortable bedding. full size iron and ironing board closet safe and all the bathroom ammenities. free internet access is a plus in new york. everyday the have a complimentary breakfast and that too is great! if you are looking for gourmet breakfast go to a nearby restaurant. but it is perfect to start the day off with. i would highly recommend this hotel. i know when i needed to book a hotel the reviews are what helped me. the only downfall would be the actuall street it is located on not very inviting. but walk a block or two and youre in the middle of the action.',happy
id16571,' staff was helpful. room was standard and peaceful. nice location. would recommend and stay again.',happy
id16572,' excellent hotel loved staying here. room was the best we stayed in during our trip to america just the right amount of space for - people. could not see nay faults and the price was very reasonable for the quality. not downtown but very handy for the space needle and the monorail. we did walk into town but it took about -- mins. from the hotel we walked to union lake for a restaurant. on the map it looks easy but the road parallel to the lake is very hard to cross. we had to walk a good way up the road to find a foot bridge over this very busy road. if in seattle make sure you do the underground tour it is very good.',happy
id16573,' ive stayed here twice - once was when it was operated by le meridien and once as the conrad. this hotel is perfect if you want a michigan avenue location but dont want to deal with staying in a huge hotel. it has an almost residential feel and the location is great (albiet you do have to walk through the shops at northbridge from mich ave to get to the hotel). the staff were all very friendly - front desk housekeeping and foodservice were all great! the rooms are very nice - but the best part has to be the bathrooms. they are very large with big walk-in showers seperate tub etc. it is really nice to have that master bathroom feel when traveling. overall i would reccomend this hotel - it is quiet manageable and well-run.',happy
id16574,' i my wife and my ---year-old son stayed at hyatt hotel grand sfo san francisco from the -rd of june to -th june ----. i chose this hotel because of its access and proximity to some of the important places in san francisco. on the first night itself we started to hear knocking sounds on the door of the room and some people talking loudly. we had a disturbed night and my son whose bed was closer to the door was particularly disturbed. the next night again the loud knocking from the door started and would happen after every half-hour to one hour. unable to sleep i called the reception at - a.m. in the morning and narrated these problems. i was told that the noise was perhaps because of the high winds and the fact that minor earthquakes keep occurring in san francisco. i specifically asked if anybody else had reported similar problems that night as the problems with high winds could not be only for me and not for the others. i was told that nobody else had reported similar problems that might. however i was promised an upgrade of room the next day. the next day i narrated my tale of woes in writing and give it to the reception. i was promised that by the evening my room would be changed and that i would be upgraded as compensation for the disturbance that i had to bear for two consecutive nights. however in the evening i was told that there were no better rooms available and that i would have to shift to a room on the lower floor. i reluctantly agreed as i had no choice in the matter. i expressed my serious reservations at the manner to the hotel authorities who were attending to me. late in the evening i received a call from the reception who stated that complementary the breakfast coupons were being sent to me and the same could be used the next day. the next day the three of us had breakfast which needless to add was very ordinary. we handed over the coupons to the attendant. we checked out to another hotel the next day and were expressly told at the reception that there were no dues outstanding against us. on receipt of my credit card statement after about -- days i was surprised to find that usd --- had been charged from me. i promptly called the accounts department of the hotel and asked them for the details of usd --- charged from me. i was shocked to learn that they had charged me for the complimentary breakfast. i narrated that incident to the person who expressed her surprise that no such complaint etc was recorded in the computers of the hotel. i told her to look into this matter as there was something very wrong going on in the hotel. i haven’t heard from the hotel since then. i have never experienced such a casual and lackadaisical approach from the staff of a hotel in my life. it is as if they are not bothered about customer relations and their prime motive is to make money whichever way out of whoever comes to the hotel. needless to add that till date despite written complaints i do not have any form of apology from the hotel. other than a reasonably good location there is nothing at all in the hotel to be talked about.',not_happy
id16575,' i stayed here for - nights and was very pleased with my stay. id been on a rather challenging business trip for a week by the time i arrived at the hotel; it was very much appreciated that the bellman who grabbed my suitcase at the curb was so nice and efficient and at my request he pointed me to a nearby garage that was less expensive than the hotel is valet service. my suitcase was waiting for me in the hotel when i got back from parking. the hotel lobby is quite striking and i wish id made time to hang out more by the - fireplaces on the first floor. check-in was quick and i was upgraded to a very nice and large suite which had a huge bathroom (a particular luxury in sf). the suite had - giant picture windows overlooking the street and it was fun to sit there with the window open while eating my dinner and people-watch. i guess it should be noted that the people-watching is pretty entertaining in that neighborhood given the interesting mix of sf characters and yuppies--my friend who lives in sf refers to the neighborhood as the tendernob and it really is right on the border between the swanky nob hill neighborhood and the down-at-the-heels tenderloin. all that said i happen to like that mix and never felt unsafe walking around by myself. but if youre someone who prefers to stay in totally gentrified areas you might not love it here. there was a bit of a misunderstanding about a late checkout that could have been handled better by the front desk but all in all the service was terrific and i really enjoyed the hotel. would love to stay here again.',happy
id16576,' i have stayed at this location for the past several weeks. when i was looking for a property near my client i was greeted by a friendly staff - this made all the difference so i continued to return week after week. the hotel recently open a few months ago so things are still new and clean. restaurant on-site and the food is very good. overall a very pleasing experience. i travel a lot and i am very picky about where i stay.',happy
id16577,' we came for the weekend and wanted to be near the inner harbor. pros: staff is fantastic. beginning with the reservation the staff was pleasant and accommodating not sure if they do this all the time (it was the pirate festival weekend) but my kids got to ask any staff member for a gold coin and when they collected - they got to get a prize out of the treasure box. very nice. we adopted a beta fish for the weekend. basically they have fish bowls with betas and we got to take it up the room (no feeding required) and bring it back down when we left. the kids loved it. we named our fish harry. location and price. location is about - blocks from the inner harbor but half the cost of the inner harbor hotels. sister hotels. they are affiliated with pier - and admiral hotel (one beside the aquarium and the other in fells point) so they have a shuttle that will take you to each hotel for free. we werent trying to visit other hotels just get there so we could be beside the aquarium or a restaurant we were looking to visit near the other hotel. cons: hotel itself. im not trying to indicate this as a con per se but it was an average budget hotel. it was clean and nothing truly to complain about (minus a hiccup here and there) but nothing to write home about either. recommended if you are staying for a short trip and want to experience the inner harbor without paying double.',happy
id16578,' the del sol is a small -- is style motel in the cow hollow (union street) section of san francisco. everything in sf is within walking distance from there. the staff is so helpful and friendly. the colorful decor just makes you ! the unior street neighborhood is filled with great restaurants and shops.',happy
id16579,' the hotel is near george washington university close to shoppinig accessible to the subway system. the units are suites - with fully equipped kitchens perfectly adequate baths good closet space and a sitting area. a problem - and one about which the staff is honest if you inquire is that a quiet location within the hotel is a difficult - to impossible- need to meet. the hotel is located next to the georgia washington university hospital and the ambulences with sirens run night-and-day. so . . if a suite with kitchen outweighs the importance of a quiet location this can be a good place -- but if quiet is a priortiy this is probably not the right spot.',not_happy
id16580,' preface: we are not high-brow snotty travelers. this was supposed to be a luxury stay for us to celebrate a baby and anniversary that we could only afford with ba miles. if i had enough money to pay for a room i would still not have stayed here. i really loved the look of this hotel after eating at it is adjacent blue mermaid restaurant. we thought we can never afford this but would love to stay here one day . so for the weekend before valentine is day we used our ba miles and booked a night. the only available bay view room (of the golden gate which was an awesome view-room ---) had two queen beds. however these are small! no kings were available for an upgrade. my husband and i actually slept in separate beds. he is -- and it would not have worked for him. the beds were very uncomfortable as well. neither of us slept at all. the decor was great (our baby is room is nautical) but the queen beds are tiny and the room smelled really weird. i am pregnant and sensitive to smells but my husband even agreed it smelled bad. so other than the smells here are the cons: the check-in was so fast i thought they had missed something. turns out they did. -. we signed up for the kimpton rewards program before coming to get free wi-fi and the $-- mini bar credit. i had to catch a bellhop in the hall for the password and i just found a credit card charge - weeks later for $--.-- when we only took our $-- credit is worth of bottled water from the mini-bar. that was frustrating from such a fancy hotel. on check-out they said we did not have any charges and i get home and find this on my bill. -. i had also called ahead of time and asked that something nice be in our room for our anniversary and to celebrate our pregnancy. they forgot and the man is note i talked to was nowhere to be found. we had to wait over an hour for them to bring something up. we almost fell asleep waiting. -. word to the wise: the blue mermaid charges way more per item for room service and their in-dining prices are not accurate on the menu in the hotel room. just get a to go order from the restaurant and save yourself the extra charges cost and tip. -. i actually saw the valet back a car into another right in front of the hotel. there were no other cars around and no reason to get so close but he did it. we had read reviews about this and this is true of the hotel. we parked at ghirardelli square thanks to other reviews and it was $---night instead of $----- which i think is what the hotel charges for wreckless driving. their concierge was actually the best part of the trip and she gave us an easier cheaper transportation option so we did not have to wait in the long line for the trolley. we left our car in the garage the whole night and it was fine. the garage takes cash and credit cards. -. the cider-wine hour was set up late after - so we had to wait an extra -- minutes for the hot cider to come out which almost made us late for another event. -. the room was lacking normal hotel amenities like a basic shower cap etc. that was sad to see for such and expensive place. all in all i would not recommend this hotel. go stay at the ritz or fairmont or something comparable in price to this before paying for bad service. i really was disappointed in all of the front desk staff and the valet and cocktail hour staff. the concierge was the only pro.',not_happy
id16581,' my husband and i stayed at the four points sheraton chelsea for - nights labor day weekend~the hotel was clean and the staff was very friendly and helpful. check-in and check-out was quick and easy. the hotel is located very close to subway stations which was great! my husband and i had a great time in nyc and plan to go back in oct. ----~and hope to stay at this hotel for a second time!',not_happy
id16582,' we stayed here for - nights on a city break in march ----. we chose this hotel as it was one of the cheaper options in the central location and an easy walk to downtown boston. we paid $--- usd per night (but then a surprise additional $-- in various city taxes per night). this did not include breakfast. pros: rooms a good size with free internet bathrooms a good size and clean with nice ‘bath & body works’ toiletries. location of hotel is central close to the subway and an easy walk home after a day’s sightseeing. the staff were also all very friendly. if you like sushi there is a great place across the street called fin. cons: rooms were not sound proof – we could hear people coming and going from their rooms and on friday night had to call reception because of a rowdy drunken homecoming in the early hours in the room next door. we had asked for a quiet room and got a room on the -th floor facing the car park - i suppose the noise that disturbed us wasnt traffic noise. the tvs don’t show any programming at all unless you pay for it which seemed strange considering there was free internet in the rooms. but i suppose if it’s a choice between free tv or free internet i would rather have free internet. also the hotel is currently having renovation work done on their restaurant (which to be fair they were very open about at the time of booking and is probably why we got a relatively reduced rate). but this means there was drilling from -am on saturday. the restaurant being closed for renovation also meant that breakfast is currently being served in a conference room that is not big enough for the demand for breakfast resulting in a long wait for a table in the morning. summary – while there was nothing staggeringly wrong with this hotel i would still probably not stay here again. i would look for other options as for $--- per night i’d want something a little plusher with some extras that had more sound proof rooms. it’s possible that we weren’t seeing the best of this hotel while it was having renovation work done so once that’s done it might be better but i’d worry that the cost would then go up even more once the building work was complete.',not_happy
id16583,' the room was comfortable with good a-c (appreciated on a muggy chicago trip). the furnature and finishes were dated with lots of dark wood and gilded finishes. the mattress was comfortable. nice pool and workout facilities with a full locker room. service was ok - bell staff didnt offer help even though i was loaded with bags and packages for a recent business trip.',not_happy
id16584,' we stayed for - nights on a business trip and have choose it just because of the location. hd tv is ok but not too many channels available. wifi costs a fortune in rooms -> is this really ----? the mattress can be individually changed from weak to strong which we have never seen before - kind of cool but it doesnt really help if the noise from lexington ave. is so dominant that you can hardly sleep. heating was great (seperate from ac) but as it was freezing outside so you could see the curtains streaming in the wind even if windows were closed. other than the tv and the fancy bed the furniture is old and the bathroom is nothing special. however our room was clean (so you could see the patina of everything). but one has to say - the price was ok! we compared it with the w hotel on lex which is just one block up north and it was half the price. we rather spent the difference at the whiskey blue bar! there is a starbucks within the lobby which is very convenient if you aint happy with the prices of the breakfast buffet. would we go there again? maybe but we would ask for a room on the backside!',not_happy
id16585,' to paraphrase another hotel is marketing motto im not a fan . the stay started out wrong with a cold and unpleasant reception. when i gently pointed out that my reservation was for a king and not two queens reception said ill see what i can do but it will cost you $-- more. how gracious. miss congeniality went on to warn me that because of the hotel is sophisticated technology if i didnt return my room key id be charged $--. room and hotel was comfortable; no question. pleasing earth tones in hallways and rooms and plenty of ambient light from all the gizmos blinking in the rooms. sophisticated did not translate into operative as i found out when i tried to turn on the television. great picture; no sound. a call downstairs was unhelpful.. just turn it on and off a couple times. i did. silence. i gave up. on check out (gave the key back) i mentioned the tv issue and was told oh yeah that is been happening a lot . work out the kinks remind personnel it is all about the guests and ill think about giving it another try.',not_happy
id16586,' i wanted to like this hotel. i usually like hyatts. i couldnt find much to like here. pros: - fabulous location - decent-sized room by manhattan standards cons: - condition of room and common areas. many things are just too worn or sloppy. for example cracked tiles and peeling paint in the bathroom. an hvac unit that looks like it could have flown on an apollo mission. a clock radio that refused to display the correct time. thin walls. i could go on... - indifferent service. p.s. if you bring a car the hotel will charge you $---day to park it. welcome to new york!',not_happy
id16587,' after reading many negative reviews about this hotel i was a little worried about what our travel agent had gotten us into for our honeymoon trip no less. but we found the hotel very beautiful with great amenities. we used the starbucks outside the hotel for wireless instead of paying the $---day internet fee and we didnt mind paying the one time $-- charge for the workout facility-pool because we stayed - nights and used it each night. we had no problems with mystery mini bar fees. we made sure to request a mini fridge to be brought up to our room for free for some leftovers we brought back. breakfast buffet in the anzu is great and worth the $--. location probably couldnt get any better right next to union square powell station and the cable car turnaround.',happy
id16588,' the hyatt in mission bay is great place to stay when visiting san diego. it is centrally located and all the sites are within minutes of the hotel. the hotel is sparkling clean cheery and cozy. the corner sofa gave the room even extra comfort. the view of the bay is beautiful. einstein bagel was a great bonus since we like to have a quick breakfast and start our day early. the restaurant has great food and the view overlooking the bay was awesome. the pool bar offered a nice variety and the best mudslides! our only complaint was that there were very young children in the hot tub and usually that is reserved for adults only.',happy
id16589,' my wife and i have just completed a trip around the world staying at a variety of hotels some bad some good. we both rated this hotel very highly. the reception staff are kept very busy with the high volume of tours which come through but they still treated us with warmth and a smile. the concierge rhoda was particularly helpful as was their comically dressed bellboy who was great at whistling down cabs and providing directions. if you are staying at this hotel try and get onto the -th floor. this is the floor with the business centre. we stayed in room --- which was large clean and very well equipped with everything expected from a quality hotel. the king sized bed was also fantastic. we did not have any meals at the hotel as it is located very close to walgreens supermarket. we saved lots of money buying fresh fruit and groceries from this store. the room also had a microwave oven which came in handy heating up a few tv meals. the coffee making machine was also a nice touch especially for my wife! fishermans wharf is a great place to stay. even though it is very touristy its where the action is and there is lots of cheap clothing and characterful shop assistants. san francisco is a superb city. for a fun filled day if you have the energy catch a cab to haight ashbury walk from masonic down haight st and check out all the great shops and survivors of the hippy and punk eras. keep walking through golden gate park ( about a - hour walk) visit the attractions and get right down to the pacific ocean. just keep heading west towards the sun. there is a great hotel just to the left here. have a few wines or beers and catch a cab home. what a day!',happy
id16590,' we were so excited about going to new york but were extremely dissapointed by this hotel. the girl that checked us in was completely rude and the musty smell that greeted us every time we stepped out of the elevator will stay with me forever! the room was small and disgusting. one good thing the cleaners were very friendly. will never stay here again!',not_happy
id16591,' i stayed at the millennium biltmore for one evening and my overall experience was good. the hotel is beautiful and the staff was very pleasant. the location is within walking distance of most downtown attractions. the reason for the average rating is because of the room smell bed and dust. the bed was old and sunken in and the window blinds are only dusted from eye level and down.',not_happy
id16592,' my husband and i celebrated our -th wedding anniversary with a night here. the hotel previously an old bank building has been beautifully remodeled into casual elegance with a few charming details left alone (the clock-style elevator floor indicator the brass and marble accents etc.). i think they just finished the interior remodel on june --th and they were still working on the exterior during our stay (the valet entrance was moved to travis). we took a junior suite on the --th floor and it was stunning. the king bed was the definition of comfort and the corner location meant we had two big windows on each of the outer walls done up with roman shades sheer curtains and heavy blackout shades for the sun-shy. the couch and the over-sized chair were very comfortable and despite the fact that we were facing two busy downtown streets the soundproofing was pretty effective. the bathroom was at least half the size of the bedroom and contained a giant whirlpool tub (rectangular not square and quite comfy for two) and a separate walk-in shower with two heads one rain shower head and the other with serious water pressure. they have tidy shampoo conditioner and body wash dispensers in the shower so if youd like (and i did!) you can just take the little bottles home untouched. we ate at the restaurant downstairs the line and lariat and though the arrival of the entree was a little slow the food was very good and the waitstaff was courteous and attentive. we also ordered room service just before the kitchen closed and our selection was delivered promptly and tasted wonderful. the valet was a little expensive at $-- a night but much better than parking your car downtown someplace. this place is definitely going to be our regular local getaway. thanks for a great experience!',happy
id16593,' the best thing about the hotel is probably the location - if youre in town as a tourist. its about two blocks from union square and within -mins of major shopping (neiman nordstrom saks barneys etc). the downside of that is the same its very touristy. as i was in town for business it wasnt the ideal location as its not very close to the financial district. the worst thing about the hotel is the gym-pool area. the pool is - to -ft deep old and looks like it was built in the --s and not upgraded since. its also quite small. the locker rooms-sauna is pretty hideous as well. the standard room is very small.. essentially like a hot dog - long and narrow. when i asked for a bigger room i was told that i could be upgraded for an additional $-- a night - ridiculous for a -- star hotel. it was only after i called the manager that they were finally able to find something . the second room (deluxe king) was a decent size much better bathroom (the first bathroom was so small you could hardly turn around) the view from the room is highly dependent on which room you stay in. the first room was directly facing another hotels windows. the second room was much better. the staff is reasonably friendly and helpful. the gilchrist and soames bathroom ammenities is a very nice touch (same ones that the mandarin oriental uses) if the price is right and youre looking to be in the center of tourist san francisco stay here. if youre in town for business id head to the embarcadero.financial district properties.',not_happy
id16594,' our stay here was great! very accomadating. it is verly clean with a quiet atmoshpere.',happy
id16595,' we stayed with our two kids in a double premium river view . when i called prior to making the reservation the sales agent made a big deal about the proximity of the balconies to the river walk in the premium river view category and the importance of being on a lower level to feel like you were overlooking the scenery as opposed to being so high where the river would not be visually accessible. so we paid an extra $-- per night. we had a great view but - floors up didnt make much of a difference from whether we would have been on the --th floor and was certainly not worth the extra money. the room was basic and fairly small pretty tight for two parents and two kids. and the balcony was so small that two people could barely be on it at the same time and had no furniture. typical westin bedding and bathroom starbucks in the room etc. lg flatscreen but bad clock radio from the --s with no ipod hook up something a - diamond hotel should have. great location on quiet part of the riverwalk. helpful staff all the way around though they definitely needed more front desk help at -:-- pm. nice gym with all the latest equipment. probably a better option in the summer when you can make use of the pool.',happy
id16596,' hotel staff was very friendly. the rooms were nice and cozy. the hotel was an old gentlemans club so the decor represents the look and feel of the early ---- is. the old pictures in the room was a bit much. the hotel sits right in the middle of the tourist attractions. you can get to the pikes peak market or the space needle by walking or a short cab ride. there is a great restaurant called juno connected to the hotel. the breakfast was terrific. downside there isnt a indoor pool for children. the workout room is too small and there was only two treadmills and no spa. the business center was very small as well.',happy
id16597,' i stayed at the holiday inn two nights in march and was given the front suite in the new building. a decent suite with good views (depending on the floor) definitely in line with the expectations of a traveler with mid-range demands: solid but not fancy. however the hotel has numerous buildings and some of them are of motel type with external entrance. so the gap between a suite like mine and the low end motel rooms make a stay here tricky: you must know what you are going to get. breakfast is cooked to order and is as good as breakfast at an hi: tasty. service is at the low end but this is just a holiday inn not an intercontinental.',happy
id16598,' the hotel is in a great location the room was good not the most spacious ever but good. you couldnt swing a cat in the bathroom so if you like luxurious bathrooms this is not the hotel for you. the housekeeping service had a tendency to call very early to make up the rooms. the reception staff were less than welcoming when we arrived before the check in time of - (only --mins before). overall a good but fairly standard hotel',not_happy
id16599,' stayed in a two bedroom suite and had lots of room for everyone to have space without getting into each other is way. easy to walk to water tower place and navy pier easy to get taxis to the museums and easy to cook dinner in the room if kids were too cranky after a long day to behave themselves in a restaurant. more than anything the staff were awesome especially at breakfast. would definitely stay here again. (in fact thought of writing this overdue review when looking at making reservations for next month.)',happy
id16600,' i booked this hotel because of recommendstions of somebody who is living in charlotte. hotel is located very close to downtown. parking will be charged separate for approx $ -- per day. a bottle of water in the room is $ -. the music from the pool area was to loud. breakfast doesnt exist. a cup of coffee is $ -. ridiculous!!! the elevator as well was the rooms need a renovation. all in all not very comfortable. i had booked - nights in this hotel but after the first night i cancelled the -nd one. there are much better hotels for the same money available in downtown charlotte.',not_happy
id16601,' the hotel is perfectly located clean and up to date. the room was very comfortable. the only negative was the very large group (--+)of young adults in their early twenties who were over night on our floor for a night of partying in the city. they were loud and disrespectful at a very late hour. hotel security jumped on the situation but by that point the night was ruined for us. we find this to be a frequent problem in many hotels on weekends. it is unfortunate. all in all the hotel was wonderful and we would return.',happy
id16602,' stayed here for - nights and wished we could of stayed longer. the location of the hotel is fantastic around the corner form the empire state building macy is at the end of the street and ----- min walk from times square....superb. staff were helpful and accommodating we arrived at ---- and staff directed us to a --hour deli nearby(he must have read our minds) tea and coffee facilities in the reception. room had all of the essentials and a nice size linen and towels clean and fresh. the safe was charged per day $-.--. we were on the --th floor and the room was mostly quiet only woke once by external noise. bathroom was compact but clean. breakfast was plentiful and just what was needed before a day about town. we only had two negative comments....the shower sometimes went from hot to cold mid wash and the room had a stale smell of smoke and being non smokers this was noticeable to us however only a probkem that required some fragrance. we would stay here again the location gives this hotel a huge advantage above many others we had a fabulous time here',happy
id16603,' just finished my first stay at a w brand hotel and was very disapointed. the bathroom was dirty with visible mold-mildew on the grout on the tiled shower. we were stiffed on our bathroom toiletries. when i tried to call housekeeping to request the missing toiletries the phone in the room didnt work. the walls are thin (there must have been a party going on in the adjoining room). the bed was uncomfortable and there were no extra blankets (with a lighter weight than duvet) or pillows to use. also $-- for a room service milkshake? give me a break! if the hotel was fancy enough to warrant a milkshake that expensive that would be a wholly different story. do yourself a favor and stay at the hyatt or monaco for a much better experience. as an aside i highly recommend the mod pizza place around the corner great pizza with great prices!',not_happy
id16604,' i have stayed at hotel max three times and have been with each stay. the location is perfect! right downtown! the only thing that i find negative about hotel max is how small everything is. the elevator can hardly fit two people plus luggage and the rooms are tiny. but they are very artistic and trendy which helps make up for the size.',happy
id16605,' we had never stayed in this hotel and i had read the review about coackroach infestation only after i had booked the hotel for a night with my wife and three boys. i was concerned that i had made a mistake but my fears were removed when we were cheerfully greeted by the valet and then after unloading the luggage i found my wife and kids giving high fives to the check in lady at the desk (she likes the caps as well). the staff were very courteous and the rooms were clean and modern. it is a short walk to the verizon center the capital building and the mall. we had a great stay and look forward to going back. i would recommend this hotel to friends without hesitation. ps: if you are worried about the high cost of parking there is a parking garage directly around the corner that cost me $-- for a full day.',happy
id16606,' slightly more upscale than expected super charming very nice room layout good bathroom friendly staff. close to beale street with all its entertainment. disappointingly slow morning staff at the breakfast bar despite my urging that i had to hurry and no reaction whatsoever when i announced that i had to leave without the breakfast i paid for because my boss had arrived and all were proceeding to the car. not an offer to refund the money not an apology nothing but a blank look. i left without pursuing it because i didnt have the time but i would still choose to stay there again.',happy
id16607,' dont lay down on the bed if you plan on going out again...you will doze off! but youll wake up fast with the awesome shower pressure in the oversized shower. this place even smells heavenly.',happy
id16608,' i stayed here recently with some girlfriends. the location is perfect right on union square the rooms are very comfortable and clean and the fridge is very useful. the only thing missing is an ipod dock which is standard in most good hotels. the hotel charges for wifi which is unnecessary and annoying ! the staff are all friendly and helpful.',not_happy
id16609,' i was blown away with all aspects of this hotel. the hotel was beautiful and i was told it was only a couple weeks old but the best thing about the hotel was the staff. being the head of customer service in my company i was surprised how well even i felt after all my needs were met. it felt like i had made best friends with the desk person and the shuttle driver by the time i left. they were so friendly and funny while also professional. thanks david and creig for the outstanding service and thank you also cynthia for all of your help. will definitely recommend to everyone!',happy
id16610,' we stayed at the pacific terrace jan. ----- ----. everyone of the staff was friendly and went out of their way to make our stay enjoyable. i could name the ones that stood out but they all did! the hotel was very clean. we saw someone cleaning somewhere anytime of the day. the room cleaning staff went beyond normal of what we would expect. our car was always waiting for us when we came down. the concierge was always available and had the answers to all our questions. the view from our room was spectacular. the room was beautiful beds were very comfortable. the bed turn down service was a treat. coffee fruit and juice were available in the morning. for a charge they had a delicious breakfast available. we had a great time and would return in a second. we could walk to most restaurants and gift shops. we felt very safe in the area. the only thing we could complain about was that the towels were rough.',happy
id16611,' my daughter and i spent the night here at society hill hotel in oct. ---- - we couldnt have been treated any better.......immediately when you walk in you feel the old feel of philadelphia friendly face behind the bar and lots of atmosphere! we were immediately taken to our room showed around and given our key. we decided to eat at the bar - i got the philly steak and cheese my daughter got the french dip and we shared a wonderful slice of dessert! the best meal for a very good price we left very . we were in walking distance of everything and when we came back we slept like babies! our room was clean the bathroom spotless the bedding smelled fresh......i would highly recommend this hotel for others. our room was small but just perfect for two. we would definately stay again. sharon was very sweet to us and we didnt need a thing. breakfast was more than i expected. very good coffee juice fruit bagels cereal.... very nice for a continental breakfast served on a nice tray pretty plates and able to bring it back to your room. i wish we were back there now!',happy
id16612,' we had reservations at the times square marriott marquis for four nights and requested a times square view room. we were not disappointed!!! they put us on the --th floor with wonderful views of times square!!! we could look right down on the gma studio and watch people lining up for the show then watch the same thing on the tv! the lights at night are incrediable and we could even see the statue of liberty!! the lobby on the -th floor is very nice and the elevator systemis very high-tech. we did not try the restaurant. that area looked a little uninviting and did not have a warmth about it. the -th floor bar area does overlook times square and that is a nice view also. the staff was friendly and professional. another huge advantage of the hotel is location...location...you can walk most everywhere you need to go and if you cant walk there are taxis right at the hotel and the subway is close by. a very nice hotel in the middle of the big apple!!!!',happy
id16613,' this was the worst place we have ever stayed. we booked a night because we were leaving on the fascination the next day. there was mold in the shower as well as on the walls in the bathroom. the microwave was filthy the refridgerator didnt work (we had insulin we needed to keep cold) there were cobwebs hanging from the chair and the place was infested with ants. when i spoke to the guy at the desk he just shrugged his shoulders and totally ignored me. the room was very musty smelling. we had to go out and buy a can of lysol to get rid of some of the smell.',not_happy
id16614,' the hotel is in downtown hollywood. we stayed for - days. the room was really nice. the view not so much. it was a parking lot. room service was delivered on time and was very good. the restaurant inside the hotel had very good food and a very bad server. she was terrible. the manager realized this after out of - people - of us had not gotten our dinners. he quickly had our meals made and comped us for our drinks and dessert. the lobby is a great place to sit and watch all kinds of people. the lobby is a very cool place. mirrors & stairs and a large open area. the management was terrific.',happy
id16615,' i was very impressed by the intercontinental. the service was great from the minute my cab arrived at the hotel. no wait to get a room. and the room is very clean and well-appointed. if you are looking for a hotel in mid-town on the east side this hotel is perfect. i have stayed at many other hotels in the same general vicinity (e.g. grand hyatt w waldorf-astoria) and i think the intercontinental is the best of the group.',happy
id16616,' third stay at the omni sf. beautiful property very nice rooms. the staff goes out of their way to be helpful. the customer service is second to none. the kids love the hot cider and apples in the lobby. the location cant be beat short walks to chinatown union square north beach. had a problem with the ace parking valet but it was solved by a manager. this is no reflection on the omni however.',happy
id16617,' stayed four nights at hotel rex and it suited us perfectly. the room wasnt very big but was very clean & modern and provided free wireless internet flat screen tv and a fridge. location was great... close walking distance to a multitude of shops & restaurants as well as the cable car street car and bart for convenient airport transfers. union square was a short stroll down the road. a few small quips though: the lift was extremely small which meant we often took the stairs as we were only on the third floor. it was a little noisy at night from the nearby bars & restaurants - although that would be a same at any hotel in the area unless you were many many floors up the building. the air conditioner was also old and way too noisy to leave running which would have been annoying if it were much hotter outside. highly recommended!',happy
id16618,' ive stayed here on a few occasions for business meetings and every visit is just as great as the last. on my first say there was a huge group of us spending several nights and we arrived pretty late on a sunday evening. my one co-worker was booked at a different hilton (the garden inn) by mistake but the garden inn staff were great about it and canceled her reservation despite the very late notice. we went to the lounge something to eat and grab a drink or two. the bartender was excellent and the truffle fries are a-mazing. order them. trust me. rooms are spacious beds are really comfortable and the staff are top-notch. there is a safe in the room a decent wifi connection and a nice desk-table setup if you need to get some work done in the room. room service is also excellent! on my second visit i took advantage of the free executive breakfast and it was well-worth waking up for. the gym is also very new clean and there is a water cooler there to help you stay hydrated. lastly i must comment on their shuttle service. fantastic. you can arrange a shuttle to the nearby chase corporate offices (to-and-from) so there is really no need to rent a car. i also learned that they will pick you up from the airport. tip them well these drivers are great! only one small nit. i waited -- minutes for a receipt from the using the printer in the office lounge and left empty handed. good hotel and great service!',happy
id16619,' have stayed here now a few times the most recent in december ----. the rooms are all large with plenty of room to move around we had - queen beds and the room could easily have taken a -rd with room to spare. the beds were very comfortable with a choice of pillows. there was a tv desk coffee maker (with disgusting coffee provided). we just used the machine to get hot water into the jug and used our own coffee. the bathroom is are very basic and in ok condition good shower. in previous years the hotel have always been flexible if your checking out late afternoon this time though we were told this had changed and you need to vacate by --am. this can make for a long day if you have a night time flight. on checking the in-room guest directory the time stated was noon so that is when we checked out and nothing was said. plenty of room to leave luggage and the porters will arrange cars to take you to the airport. (jfk $--). all in all a great value hotel in a great location there is a supermarket a few blocks on w--th (morton williams) great for snacks and drinks as well as a deli counter and a hot food area if you want something. would and most likely will stay here again if just for the spacious rooms and comfortable beds.',happy
id16620,' i am staying in the hotel right now. made reservations way back in feb. my husband is here with a convention and i came with him. we tried to find out about upgrading to a regency club room using our regency gold passport points and were told since we made reservations thru group reservations we had to go thru them. they said no it had to be done with the hotel. finally after six or seven calls back and forth the hotel said we have to wait until we check in and request this. when we checked in they said all the regency club rooms had been booked. they offered to upgrade us to a suite. when we looked at the room it had a pull down bed. it was like a meeting room. we asked for another room and were given a king room. beautiful view. we later found out other people in our group had regency club rooms and they had never even asked for them. they checked in after us. this isnt the way to treat gold card members. they did try to make it better by given us free internet. the problem in the room is there are only three small draws in the nightstand. we had to leave everything in the suitcase. the carpet in our room is so dirty that i walked from the bed to the bathroom in sox and they are filthy. this renovation they talk about seems to only be on some parts of the room. carpet and paint seem old.',not_happy
id16621,' all the reviews were right this is a great midtown hotel. the views are incredible from both the rooms and the --th floor pool area. the staff were professional but very relaxed and made us feel at home. our room was immaculate and tastefully furnished in a european modern decor. the tv had plenty of cable channels available. there was no table (just a desk) or side chairs in the room but we didnt expect this in a ny hotel. we enjoyed the relatively quiet location away from times square but very accessible. walk about - blocks to grand central terminal. bus service was also very accessible. we did not eat in hotel as there plenty of dining establishments in the area. the plaza deli up the street has a fantastic salad bar and almost anything you could want. was amazed at the pool and fitness area unheard of in manhattan. we used priceline and were assigned to this hotel after selecting a - star minimum. cannot indicate a single disappointment with this property other than the lack of a table and - chairs which would have been nice to use for in room dining.',happy
id16622,' great location and value for westside-midtown location. easy access to the subways and -th ave. is at your front door. safe area at night especially for single or female travellers. this is a basic no frills establishment but it is clean and in a good easily accessible central location. easy walking to broadway theatres or fifth avenue shopping. central park is but a few blocks from your door.',happy
id16623,' a friend of mine told me about the property. she had been there for a meeting with her company and raved about it. i decided to book my company with -- rooms. cliff in the sales department was awesome to work with. maggie in the meetings department was very quick with e-mail and made my planning super easy. everyone from the front desk to engineering was extremely pleasant when passing in the halls. over all my meeting was a huge success and the hotel was wonderful! sally',happy
id16624,' i booked a multiple night stay in a nonsmoking room. when i checked in i was given a smoking room. it was immediately corrected with an upgrade but i was ol i would have to move the next night. the suite i was in the first night was not rented the balance ofy stay (so why make me move?). there was a number of people in the parking lot at all hours smoking. the surfaces in the room were not cleaned for the entire three days i was in the same room given the drink ring from a prior guest was there the day i checked out. breakfast was good he one day i could get in a little early.',not_happy
id16625,' was skeptical about other reviewers comments on service and noise... both happily unfounded... were really enjoying this place... check in smooth and accommodating; asked for quite room away from all the noise - check... everyone very helpful and must be treated well my management as everyone has been and helpful - check... downtown sd - gas lamp area - priceless... hopping place... only negative was last night at pool lounge we were asked to get up from our seats at the fire pit as they were going to start bottle service... wtf... it was empty for the next hour that we were there... and now we were standing so we stopped drinking cuz well just cuz... ok that aside... good fun place... wouldve given --stars except for the crappy corporate greedy attitude last night..',happy
id16626,' when i arrived there was no one at the front desk. the teenager-young lady that finally came after ringing the bell looked like i was interrupting her day. she was not friendly she did not tell me the pool was closed in the june and over --- degrees. no welcome information the breakfast was muffins bagels and bread that was purchased in bulk then separated and put into zip lock bags very tacky. do all employees really wear the gloves when making up the zip lock breakfast? no microwaves-refrigerators in the rooms. i guess i really got what i paid for.. the location was perfect for my purpose of visiting el paso....i will not stay here on my next visit ~',not_happy
id16627,' this hotel is extremely nice. it is located on the university of texas campus. the restaurants are great & the rooms are comfortable. i will be staying here again.',happy
id16628,' just a quick review - i booked this hotel on the internet. have stayed here -- plus times in the last five years and this property had ranked as one of my favorite courtyards. the lobby area is non-existent. construction barricades everywhere. difficult to navigate to rooms around the construction. there was nothing on the internet indicating any of this renovation was occurring. if you are staying in your room the entire time you are here than this should only be a minor inconvenience. if you planned to meet clients have a nice alternate place to hang out have a drink at the lounge then i would advise to wait until this is completed.',not_happy
id16629,' charming hotel in a great neighborhood close to central park and the subway.',happy
id16630,' this was a - day- - night trip with dad and the teenage daughters. we all loved the hotel. rooms were large and well decorated. staff was helpful and courteous. we had a great time at the hotel and downtown denver. location was great. we parked the car and walked the next - days. getting out at night felt safe. alot to do during the day and night. musuems sporting events shopping theatres amusement parks all kinds of restaurants and more. a nice getaway to the big city.',happy
id16631,' at $--- a night this hotel is very overpriced. it has a phenomenal location and the street noise was not bad but the property feels shabby. this hotel has none of the luxuries that a hotel in this price range should have. the front desk was not only messy but the service was not professional. the elevators were dirty and my room is carpet was old and very worn. the towels in the bathroom didnt match. the room is wet bar fridge and microwave looked like something from a college dorm room. there also was no high-speed internet available in the rooms which a hotel of this price range should offer. after one night i checked out and moved to the sheraton suites up the hill.',not_happy
id16632,' i attended a conference in qashington recently. while most of my fello attedees stayed at the hlton i am glad i didnt. because i got to stay in a wonderful hotel with old world charm. if you are looking for a big new hotel with all the bells and whistles then this is not the hotel for you. this hotel has old world charm and very caring staff that will go out of the way to assiot you with any proablem. i was in awe when he opened the door to my room because it was way larger than i could have imagined and had all the comforts of home. i will definately recommend this hotel to others and even thinking of taking a mini vacation and staying there again.. it s',happy
id16633,' we stayed in this hotel for the rose bowl becuaseit was close to the la metro which went out near pasadena. the hotel was very full for new year is. our room was on a low floor but still had a view of la from floor to ceiling windows. it was tiny and as the hotel is a circular tower it all was at an odd angle. the bathroom was very large in comarision to the size of the bedroom however. even though it was new year is we slept very well. we knew downtown la was very boring but you are really stuck out there. the hotel bar serves food but it is very expensive. there are a few little restaurants hidden in the hotel that none of the literature talks about---a pizza place a salad place a couple of asian restaurants--they are back near the pool. they seem to cater to the workweek crowd but were open on a sunday when we finally found them. it is hard to get around the hotel because you have to take the right elevator to the right floor... the pool is tiny but there is a nice grass area around it and it gets sun refelcting from the local buildings. the finess room is a series of machines located throughout this area where there are also eateries--very bizarre. id stay here for business but it isnt romantic or in a good location at all. it was very clean but the lobby and public areas were really warm. a lot of the shop rental spaces were closed so it just gave a weird feeling.',not_happy
id16634,' i needed a hotel room for two nights in manhattan and i chose the park -- mostly for the location but also for the price. i was not disappointed. i had reserved a double bed with a shared bath. i checked in early and they didnt have that room ready but offered me a single bed for a worthwhile cost savings (far more than the online difference had been). i accepted. the room was clean and perfect for me. i never had an issue with sharing the bathroom. there were two on my floor and one was always available. there were no issues with hot water or water pressure. i did however experience a palmetto-type bug. but housekeeping took care of it and there was never another. (that is why they get - stars though and not four.) the coffee in the lobby in the morning was delicious. the staff were friendly. the ac worked well. the room was fairly quiet as well. the wireless internet was fine. the only real problem was the lack of available electrical outlets. the only one i could access was by the sink. it would have been nice if there were another one available. most travelers these days need to plug in phone computer and ipod. the location is excellent close to subways museums restaurants central park. i will definitely stay here again! but next time im bringing a power strip.',not_happy
id16635,' the hotel zaza is perfectly located in the center of the museum district in downtown houston. it is within easy walking access to a huge number of local sights including parks restaurants and of course museums. the property itself is brand new and very well kept. the rooms have very soft and comfortable bedding and are very trendy in the decor. the pool is beautiful with little shade cabanas to relax in if it gets too hot. the hotel also has a large bar-nightclub with an outdoor space and a nice restaurant. the club was a bit loud when entering the hotel but we couldnt hear it at all in our room. i found the staff to be very accommodating and friendly the room service was fast and the cleaning service was impeccable.',happy
id16636,' my husband and i stayed here last year just for one night. i found it online and thought it would be a good fit for a quick trip. i liked the idea behind the place but it wasnt as nice as i thought it would be. pros: cost friendly staff clean cons: location uncomfortable bed we probably wont stay here again but it wasnt terrible.',not_happy
id16637,' the size of the room the cleanliness and freshness of the entire hotel greatly exceeded expectations. weve paid far more gotten far less in nyc in our many trips there. the continental breakfast featured european-quality pastries and fabulous italian coffee far superior to the nearby starbucks and it was all included in the price of the room. concierge james put us onto a neighborhood italian restaurant vice versa where we had one of the best meals ever in nyc. we will be back to both!',happy
id16638,' this hotel was fantastic. two-minutes from the belmont street train station close to nice cafes and shops. the rooms were spacious clean and well-appointed. the lobby had a great open fire and was comfortable and well furnished. breakfast was excellent. friendly staff.',happy
id16639,' we previously stayed at the omni when it first opened and loved it. we came back again for a getaway from the kids for nice night out and a good night is sleep. unfortunately the hotel was filled with holiday parties and we spent the night wide awake because of all of the parties happening on our floor. it also took us about -- minutes to get our car out of the valet because of the holiday events happening at the hotel. other than that we had excellent service and a nice stay. we definitely recommend dining at bob is steak and chophouse.',not_happy
id16640,' i booked a reservation on hotels. com. i arrived after midnight after -- hours of travel only to discover a long flight of stairs to the lobby then - more flights of stairs to my filthy disgusting room. there was a dead cockroach on the bathroom floor a bare bulb in the ceiling fan yet the corners of the room were dark and dingy. i called the desk for a new room and they declined my request. room-bathroom amenities were not as described. my room smelled like stale coffee by the morning due to the starbucks below. the room was dirty and dusty. the halls were dark and dingy and the carpet is filthy and looked like it hadnt been vacuumed in a long time. i left in the morning and stayed with a friend. hotels.com said they needed hotel m to approve my refund and they wouldnt. after two hours in several phone calls i indeed got my refund. the next night i noticed tiny bites on my legs - bed bugs. i dont think i brought them home but i was itchy and uncomfortable for the rest of my trip. even if you are willing to tolerate the above conditions this room is not worth the listed price.',not_happy
id16641,' i was impressed by the location lobby and the people. but when i got to my room on the --th floor...it took forever to open the door- it was jammed and i wasnt impressed by the room size. disappointed. but it was small and convenient for myself. the view was good too. the location is on point not far away from time square- a major plus! & the bed is comfy =)',happy
id16642,' the location of this hotel is great and that is really about it. not once was i told that they were doing construction nearby (i called several times). there is construction going on across the street from the south and north towers. the construction started at -:--am until -:--pm. just when i thought i would get a break on saturday it started at -:--am. the rooms are very outdated. this isnt the nicest westin i have stayed at. i only stayed at this hotel due to the location and price. my original plan was to stay at the inn at the market . they couldnt guarantee me a water view so i canceled big mistake on my part. seriously spend the extra money and stay at the inn at the market . the hotel is beautiful and small. back to the westin i was able to check in at --:--am and was very happy about the early check in. i informed the front desk clerk that it was my birthday and could i get upgraded. he sent me to the south tower. the room was really small and had a view of a building under construction. the room also had a big stain on the floor (im thinking animal urine). i couldnt figure what was the upgrade. the room looked like a basic room (nothing special). i went back down and spoke to another clerk she said she could put me in the north tower (which has water views). she did inform me that it would have double beds though (fine with me). the clerk that originally helped me came over and loudly said what is the problem i put you in an upgraded room which i found rude considering he didnt know what i was asking from the second clerk. i apologized for the confusion and informed him that i thought the upgrade would be a water view. i went to the second room and this had a water view but it also had a view of construction that was going on across the street. the room was a little dirty the night stand had a layer of dust on it and one of the curtains was coming down. also this room had a small stain on the floor as well. the only thing that was not dated in this room was the bedding. this hotel seriously needs to be updated. i paid $--- per night (and felt ripped off) and i wouldnt recommend spending over a $--- a night. (especially with all the noise due to the two construction sites). again the location is great and there are tons of restaurant to go to that are in walking distance. you can also catch the airport shuttle right outside of the hotel. i do plan on going back to seattle next year but next time i will stay at the inn at the market .',not_happy
id16643,' on the --nd floor at least street noise is considerable. maybe that is why they give you ear plugs during the turn down service. (the heater also was pretty noisy -- the one in the bedroom at least; the one in the sitting room was much better.) but a pretty good location and they gave my father-in-law a good deal for our block of rooms. oh another con: the pillows are way too full and unforgiving. i called for flatter ones and they told me they had only one flatter one available (which my wife and i arm-wrestled for). and my final gripe: the elevators seem very slow during busy periods.',not_happy
id16644,' stayed at the wellington for - nights at the end of july and it was a great find. as everyone has said the location is amazing. you are - blocks from central park on -th about -- blocks up from times square and right next to carnegie hall. the public library the empire state building and rockefeller plaza as well as most of the theaters are in walking distance so if you are in the city to see those major tourist attraction you cant beat the location. there is a nqr train right outside the hotel on -- st and down - blocks you can access the b-d trains transit is very accessible! there are also a lot of eating options in the immediate areas- many affordable delis (fluffies oliviera) more sit down restaurants and down --th st there are a few chains (chipotle--guys) and over on -th there is a market. the room we had was small but it was also clean. the decor was dated and some of the paint was chipping. the bathroom looked relatively recently renovated tile seemed new and it was also small and clean. the water pressure in the shower was crazy strong! the room did not have any coffee maker or an ice bucket although there was ice in the lobby. our view was of the brick wall opposite but i didnt really mind and it was pretty quiet. the bed was also comfortable. staff was very nice and helpful. we had free wi-fi.',happy
id16645,' we have just stayed for - nights at the chancellor and could not fault it for location service.clealiness and most of all the friendly helpful staff cable cars pass the entrance and the buzz of union square is across the street .the main hire car company drop off garage is on the next block the conciege will book tours and transfers all at discounted rates.the rooms are on the small side by american standards but very cosy and clean.there is no coffee maker in the rooms but coffee and cookies are available on a help yourself basis in the lobby ----alongside a small bar with reasonable prices .the only downside is no aircon not normally a problem in san francisco but we fortunately could have used it during our stay .',happy
id16646,' i had a very positive experience at this hotel. my friend that i was visiting lived across the street so i stayed here only by chance. awesome location right in the middle of hollywood. walking distance from the ucb theatre prizzi is pizza birds gelson is supermarket and other cool hangouts with good food. i felt extremely welcome and i even came in late a few times without being made to feel guilty(you have to be buzzed in after dark). the staff(most of which seem to be an indian family which live inside of the hotel) were very warm and always greeted me with a hello and smile as i was going to and fro. very safe area it is across the street from a school and there are signs indicating that the area is a safe school zone with higher penalties for committing crimes. my room was incredibly clean and equipped with an effective air conditioner. housekeeping came in every day in the early afternoon to do a very thorough cleaning job. my only unpleasant experience was when they came in before noon when i really really wanted to sleep in. but other than that i couldnt have asked for more.',happy
id16647,' my family and i traveled from savannah ga for my nephew is graduation and were supposed to have stayed at the channel inn for a week. i have never experience such arrogance and prejudice that the owner displayed in my life. it appears that most of the workers are greencarded imigrants that is being treated very subparly. they have a breakfast bar that is all al la carte without the conveience of credit card payment. it seems the owner has a distain for people of color. in fact i would advise all tour guides bus drivers cabbies and welcome centers to stop distributing information that promotes business for the establishment. the basement smells of raw sewage there is no responsibility for theft in the rooms as well as the garage. oh before i forget there were roaches complaints within the food several times while we were there. i packed my family up and spent our last four (-) days at the holiday inn about a mile away. total differnt atmostphere and more affordable.',not_happy
id16648,' i have stayed here twice with my boyfriend over the past two months. i was moving from dallas to austin & i chose this location because its where i needed to be during my job search. the location is great bc it is right off the highway & nearby gas stations around the corner & just - minutes from a variety of restaurants-whether dine-in or fast food. this is a very clean & quiet hotel. we stayed in different rooms & every room was still quiet up to date with new everything in the room. several outlets which i needed. the spacious bathroom was appreciated. he & i used the lobby more than anything else. bc we needed the free computer-printer use & we remained un-disturbed lobby was quiet & peaceful. great natural light coming in with several couches which is great bc the lobby provided several books lying around if you wanted to read. there is a inside coffee-wine-beer bar which we loved as well. the beds are our favorite part bc they are the most comfortable beds-in my opinion! we slept very well! the ac is very user friendly & stays cool. i would stay here again!',happy
id16649,' have stayed here at least three times and keep coming back. the double-double rooms are grand size and the historic essence is so well preserved. beds are super comfy and it is so nice a quiet that you wake up so refreshed! really sorry to hear they are making it into a luxury brand with a multi-million dollar renovation this next year ---- because i am sure the room rental rates will no longer for affordable! it is so nice now ---- the environment and the price.',happy
id16650,' welcomed by valets and always had a bottle of water for us when we went out. within walking distance to anything in the inner harbor and that is why we stayed. booked deluxe oversized room with exclusive views...and it was both. amazing corner suite with views looking out of inner harbour and down to the inner harbour itself large hallway talking you to washroom and large sitting area and then to the area with the bed. ate dinner and breakfast downstairs the bar for dinner and restaurant for breakfast. busy bar service was still great and the food was good as well. same for the breakfast large serving as well.',happy
id16651,' stayed here over thanksgiving. location was just off the highway. can be a bit confusing to get to but had my trusty gps. property was clean breakfast was goot hot food was hot and cold was cold. food was kept well stocked and there was a daily variety in either the eggs for meat that was served. too cool to go swimming but it looked well kept. did not take part in the managers reception in the evening but others said it was good. internet was free and fast. good selection of tv stations. room had a few maintenace issues that were resolved in less than an hour (loose door hinge tht would not let the bathroom door close and a light bulb that was out.) parking was free lot well lit. located in the middle of an office park and high rent housing area so felt very safe.',happy
id16652,' this was our first stay. we stayed here over the thanksgiving weekend. the hotel offers the amenities of a full service hotel but the feel of a small boutique hotel. the staff was very friendly and accomodating. we got a microwave put in our room upon request. downside is the room does not have a kitchen with dishes. the hotel is very quiet considering its proximity to the airport and a major highway leading to the airport. the suite offers more space than a typical hotel room and the bed was very comfortable and the room itself was clean and in good condition. the restaurant is quite good. for breakfast they offer a buffet with a chef making waffles omelettes etc. to order - days a week. we stayed on the concierge level and the breakfast was complementary as the concierge lounge was closed the weekend we were there. the hotel offers a nice pool whirlpool and exercise room. typical for full service hotels by the airport you do pay for parking internet access and the business center. however if you want to travel to downtown chcago by rapid transit this hotel is ideally located close to one of the rapid transit stops. but in the wintertime it may be more comfortable to take the hotel shuttle to the airport to catch the rapid transit inside the airport than to walk the couple of blocks to the nearby rapid transit stop. this hotel is a great choice if you want to have good access to the ohare airport and downtown chicago with clean comfortable spacious accomodations.',happy
id16653,' stayed - nights there in the middle of remodle paint not finished on the wall carpet was dirty sink drain stopped up needless to say a good night is sleep was expected oh no the room above us had traffic all night when i inquired at the desk i understand a questionable young lady had been with severa visitors.....i have stayed here for years. i was expecting a refund for at least one night the gm sam lucus advised he would give $--. i expressed the sign at the front desk satisfaction guarantee this must be for the folks who visited room --- or for the gm> i will never stay there again.',not_happy
id16654,' the best western blue sea lodge is located right in the center of things in pacific beach. it is location is right on the beach. while many will find the rooms small and the hotel a bit tired the location makes it all worth while. october is on the shoulder of the season. the weather is nice - warm enough for sun and fun in the daytime and cool evenings. and it never rains this time of year. the boardwalk in pacific mission beach goes on for --- miles and offers some of the best bars restaurants and all around cool vibe. i recommend you rent a bike and experience the area first hand.',happy
id16655,' i stayed there on business in april ---- after years of staying at the hyatt on capitol square. this was a much better place to stay. it had more room and more of a furnished apartment feel. it had a small kitchen a nice flat screen tv in the living room and a nice flat tv in the bedroom. it was clean quiet and well appointed. it is in an old bank building which makes for a beautiful and unique lobby area. the free breakfast was very good as well. the hotel was a short block away from the capitol square. next time i have to stay in columbus i will be staying here.',happy
id16656,' lovely clean modern room. very friendly staff. very handy location. excellent breakfast. no complaints whatsoever. staff member yulia extremely pleasant',happy
id16657,' the hampton inn seaworld is by far the best place to stay in the san diego area. as a business traveler i have a few simple requirements a good bed a quiet clean room a secure place for me and my vehicle and a decent internet connection. the hampton inn sea world exceedes in all of my requirements. the hotel is located minutes from everything you may want to do in san diego beaches seaworld down town waterfront. my room is always clean and quiet. the appointments are standard hampton inn (awesome bed) as well as the complementary breakfast (no eggs to order but denny is is a - minute walk). though service is not high on my requirement list it is what makes this hotel my favorite in the country. the front desk staff are awesome. theyll get you checked in quickly and help you with any question you have of what to do where to go how to get there. courtesy and eagerness to assit guests permeates the entire staff. the quality and value of my stays at this hotel exceedes my experiences at full service hotels at twice the cost. the hotel isnt perfect. look close and ill bet you can find a carpet stain or two. but if youre looking for a comfortable clean and safe place to stay in san diego (that wont suck your bank account dry) this is the place for you. it is for me. (and the internet connection is awesome too!)',happy
id16658,' if you need a vacation spot or a quick stop over the hampton inn sea world in san diego is the place. the staff is super friendly breakfast is whatever you want and the rooms are clean and easy to access. i stay here every month for several days at a time for business and i keep coming back.',happy
id16659,' we love boutique trendy hotels... the surrey in nyc is one of our favorites. something seems amiss at the valencia. upon driving up there was a long confused line at the valet. then we entered to the booming off-putting noise of the two story waterfall. the noise was so loud that we had to really speak up to communicate with the front desk. we got one of the premier rooms -- -rd story with a balcony overlooking the riverwalk. the view was terrific and the bedding was nice. however the walk to and from the room was dark and disorienting. this hotel seems to be missing something... they are trying too hard to be trendy while ignoring the basics of providing a peaceful setting for guests. we would not return.',not_happy
id16660,' for anyone that has had to stay in the galleria area you will know you are hard pressed to find any hotel for under $----night and that is what makes the candlewood suites such a great value. i had never stayed in a cs before and was pleasantly surprised. my room was very clean and modern. the bedroom-bath were spacious large work area cute little kitchen. downsides were the towels (very rough) and the newish carpet was coming up in places and needed some work and the appliances in the kitchen were old which was a shame because they seemed to have remodeled everything else. it was also very quiet which was great unlike some other chain hotels in this price range they do not provide a free breakfast. that was ok by me i just bought a yougurt and oatmeal cup from their little shop total cost $-.-- there was no fruit in the shop which was unfortunate but all the food items were very reasonably priced. i did not use the gym but it looked ok. the other issue is you are far enough from the galleria you will not be able to walk to any restaurants for dinner but it an easy car ride away',happy
id16661,' nothing to much trouble up graded on arrival to a junior suite with great view . menus refreshingly different and quality of service excellent ( although the posh restaurant was a bit snooty for my taste ) . try the spa well worth a visit . location - once you have managed to hand your car over everything is within reasonable walking distance . well worth paying a little extra for for a hassle free stay .',happy
id16662,' from the valet parking through to the maids the staff at this facility were very helpful and friendly. the location of the hotel is very good and if youre looking for a quiet little hideaway while you shop this is a great place to stay offering good value. you truly are within walking distance from most attractions with a wealth of taxi is driving by the front door to take you to those that arent nearby. we found the breakfast room over-crowded on one morning and we had to split our group (of four) up but i noticed that there were several smaller families that did not get a place to sit so timing is crucial! however the food was replenished often - even when it was getting close to the breakfast closing time - so you could always come down and take your breakfast back to your room. it is not a luxury hotel by any stretch of the imagination but it does what it says on the front of the box and it is good value for money.',happy
id16663,' we stayed here with our - young children and found the hotel to be both welcoming and comfortable. really big rooms and very comfortable beds.',happy
id16664,' the hotel manager front office manager ladies at the front desk kitchen staff everyone was so helpful in making sure our ladies were all taken care of. our check in of -- ladies went of with out a hitch.',happy
id16665,' we spent - days at this hotel for a meeting. the location was ok but still a couple of blocks away from all the action. the whole complex is a little on the shabby side--chairs in the lobby had disconcerting stains on them. the room itself was just average and in need of paint and a makeover. toilets were of the type you find in a bus station (not that ive ever been in a bus station) the kind with a bar in back that you flush with your foot since youre scared to touch it! ive never seen that in an expensive hotel. and yes--it was expensive. we didnt have a flat screen tv when we checked in on wednesday but on thursday they installed one in our room and the rest of the floor. internet access was almost $-- a day. we ordered room service twice and it was delivered promptly even the breakfast we preordered for -:-- am so we could catch our flight. all the service personnel we had dealings with were polite and helpful. they will not give you fresh towels or fresh sheets without request--they claim theyre trying to save the environment. i dont believe the room was vacuumed our entire stay. nothing greener than dirty carpet huh!? anyway i think there are much better quality and values for your money. we only stayed there because it was the venue of the seminar--any further meetings we have to attend at this hotel well stay elsewhere.',not_happy
id16666,' average hotel rooms but very clean and good service. it is a walking distance to everything in downtown seattle and the monorail to the space needle is across the street which costs -.-- for a one way trip and a -- second ride. several malls and flagship nordstrom store a block away. i noticed long lineups in the morning at the front desk so i would suggest booking out the night before or get up early. with a family we got a city pass which let us see most of the seattle attractions at -- percent off',not_happy
id16667,' that pretty much sums it up. blah. i stayed here for two nights on a work trip and while my room was quiet and pretty clean and i can really say about this property is blah. i was in an unrenovated room which was a little worn around the edges and tired. it wasnt hideous it was just blah. the room was rather small and the windows didnt let much light in. the lobby had this weird feel of trying to be trendy on the cheap. i dunno i feel like only a gut renovation could redeem the place. maybe im too critical but the little things that are covered at the majority of hiltons marriotts and sheratons i stay at are just a notch below here. cheapo styrofoam coffee cups in the room? yup. random bath products each day of the stay? yup. a closet without closet doors? yup. this seemed like a good enough holiday inn but not much more. staff was fine not insanely outgoing but not unfriendly. i think this may be a problem with crowne plaza in general that they dont have consistent standards and that these arent on part with other upper middle chains. who knows. anyhow when im back in dallas i have no desire to return to the cp.',not_happy
id16668,' hotel is old and dated but there are upsides: big space full kitchen and with the bigger apt you get - floors and - beds one is a murphy bed (- baths also) shuttle to med cntr every half hour really nice lobby-breakfast area. downsides are poor maintenance (falling off gutter chipped furniture smelly a-c) garish fluorescent lighting very little light in the larger - floor apts musty bathroom smell and old furniture can be a long walk to the lobby very expensive for what you get. the main reason i stay here is that i can open the windows (in most big hotels you cannot) and there is a krogers grocery store right next door so i can easily get dinner there and its close to the medical center.',not_happy
id16669,' i was totally disappointed in my stay. ive stayed at more responsive and more pleasant hotels for half the price (with free breakfast and free internet at most of them!). when i pulled up the bellman were having a conversation which they didnt interrupt even though i was waiting to ask where to park. had to get out of my car and go over to ask. then i carried my luggage out .... again they stood around no one offering to help. the worst part was almost no tv reception my whole time there - or - barely watchable channels -- fuzzy loud static. the first night i was told it was a cable problem all over the hotel. the -nd night i called to ask if the cable problem was going to be fixed -- they then said that there was no cable problem; must be a problem with the tv in my room. they sent an engineer who switched the tv then switched the cable box; then said he couldnt figure it out. i asked him why id been told that this was a problem everyone in the hotel was experiencing -- he had no idea. tried to watch tv on my laptop -- expensive wireless internet didnt provide a strong enough signal to do this. toilet ran all night. just generally an over-priced disagreeable experience. mostly got the feeling no one was going to go out of their way for you.',not_happy
id16670,' we have just spent - nights at the mandarin in new york. there to share a --th birthday celebration with london friends and see my (american) husband is family for a visit. on arrival at -pm we were told that our room was not yet ready (which we expected) but asked for the number in order to give it to our friends who had checked in the previous day at the hotel. the receptionist stumbled an answer oh we are not yet sure which one it is. we are frequent travellers and whenver i hear this response i know that we are about to be told that we have been upgraded and then shown to one of every - star hotels less than great rooms. it has happened before. we already had a written confirmation of a deluxe hudson river view room on a high floor which is what we wanted. our friends had the same room type reserved so we went to see it. when our room was ready - upgraded we were told it was of course inferior on all counts we asked to be changed to our confirmed room which was fine. why do hotels do this. theatres charge a lesser price for restricted view seats. we all know that there will always be a few rooms in any fine hotel that are less good and the hotels would serve themselves well if they advertised these at lower prices. instead what they try to do is hope that the client they put in these rooms will be too intimidated to ask for a change. i hate this especially as when we came into the downstairs lobby at the mandarin via the lift to the --th floor where the hotel starts every employee greeted us en route welcoming us to the mandarin. apart from this start the hotel was good modern and had most things one would expect. except no coffee making equipment in the rooms - i think they think us (their clients) too posh to make their own coffee but i know we both hated having to get up to find a cup. most guests seemed to feel the same and popped out to the starbucks across the road to pick up their morning coffees but in the room would have been great. weather was freezing in new york (---- april) but the lobby of the hotel on the --th floor was kept cold by air conditioning - perhaps someone might mention global warming to the mandarin. this is an expensive hotel which looks good and has all the trappings of a first class hotel but has no heart and not much of a genuine warmth to it. we have been to fine hotels where they manage to have boths looks and heart. we would not stay there on our next visit. our friends who had also stayed at the mandarin in singapore said it wasnt a patch on that.',not_happy
id16671,' i had stayed at this hotel one time before and it was wonderful. my first time i picked this hotel because of it is close location to graceland and it is lower price then most hotels. my first stay they were out of rooms with double beds and gave me a suite for the price of a regular room. the first weekend of march i stayed at this hotel and it wasnt the same. i found blood stains on the sheets. there were food crums on the floor on the side of the desk. in the bathroom the toliet paper was only a half roll and i didnt want to use it. so i got the other roll and took the paper off and there was dried poop smeared all over the new toliet paper so someone must have wrapped it back up. i called the front desk and all the woman could say was sorry and gave me another roll. you might want to bring your own toliet paper!',not_happy
id16672,' we very much liked this hotel. the staff was amazing and super friendly. congierge juan can help you with everything!! the location is amazing very close to -th avenue and grand central station. we would defenetly come back to this hotel. our room even had a view to the empire state building!! the only thing that they could approve was the bathroom a bit small and could me more modern and renovated.',happy
id16673,' this hotel had a very beautiful lobby but therooms were just average. they were very expensive. the pool was very small and you had to have reservations for the pool. the buffet breakfast was okay but nothing special. the parking was $-- a night which was outrageous. it was conveniently located to mall museums metro.',not_happy
id16674,' great value. $-- a night for - nights',happy
id16675,' i was a little nervous about going to new york as i was not sure about locations of anything! the edison hotel was a great place! i actually chose it from the website and was booking for - people so was scared i was going to be the one to hate! it turned out to be the best location clean hotel wonderful staff and everything that we needed was right at our doorstep. being an older hotel did not matter as the cleanliness reno of our bathroom and room hospitable staff and walking out the door each morning to times square was beyond words! had a wonderful - night stay and will certainly recommend the edison to family and friends. actually two people in our party are probably returning to new york in the next year and have both said they will book the edison again! and if you like plays! all within blocks or right across the street! and the rum house in the hotel played great lounge music! if there was lots of outside noise we did not notice! too tired every night from all the sigths that we all fell asleep and slept well on comfy beds! wonderful trip! i hope i have the chance to return!',happy
id16676,' this hotel is great for when you arrive in houston. they have a free shuttle service from the airport or they pay for a taxi depending on the hour. we stopped - nights at the beginning and - night at the end of our holiday in texas. this hotel is spotlessly clean big comfy beds supersoft pillows snowy white towels. the breakfast consists of fruit yogurt muffins bagels waffles toast cereal juices coffee tea always scrambled egg and either bacon-sausage or similar. the facilities were excellent the staff were efficient. cant fault it in any way.',happy
id16677,' with a major subway station just down the road (the --nd st station has an entrance on --th and -th just a - minute walk from the front door) and a centralized location this hotel was a true find. the rooms were super clean and comfortable and the bed was one of the most comfortable hotel beds ive ever slept on. the bathroom and shower were immaculate. there was literally no flaw to this place. the staff were extremely friendly and overly helpful with every aspect of our stay. complimentary coffee in the am and hot cider in the pm were wonderful gifts waiting for us in the lobby every day. they had a cafe-bar in the back but it wasnt necessary due to the high concentration of food in the surrounding neighborhood. time is square was - minutes away on foot but -th ave with it is more local vibe was even closer. dont be concerned if youre walking to the hotel for the first time from the train. it is right across from the port authority bus terminal and down the road from some pretty seedy porno stores. the hotel is next to - other extremely high quality hotels so youre definitely safe out front. no complaints! would definitely stay here again.',happy
id16678,' i stayed at this hotel for a job interview. the company chose this hotel and it made them look bad. my room was outside overlooking the garbage area. just walking to the room made me feel unsafe. once inside the room i found it to be disgusting. the beds were hard it smelled musty and the bathroom was old and dirty feeling. i checked out.',not_happy
id16679,' as a frequent traveller i am accusotomed to spending a large amount of time in hotels however this was certainly one of the worst experiences i have had. although expecting the facilities to be basic the room was filthy and had cockroaches (dead and alive). i was awakened on the -st night by a cockroach crawling across me. there were dead bugs on the floor at the start of the day were still there at end of - day stay the toilet seat was broken and propped up by the cleaners both - days following requests to be fixed.',not_happy
id16680,' my fiance and i live in the san francisco bay area and pricelined this hotel for $---. we were spending the evening with friends in the north beach area and wanted to stay the night so we didnt have to worry about driving. ill start with the good: ** the hotel lobby and rooms are high-quality with respect to construction decoration and style - i would consider it a --star in this department. ** it is in a great location if you need access to the financial district or if youd like to spend an evening in the italian-influenced north beach area which has plenty of great restaurants and clubs. it is literally located --- blocks from north beach so its an easy walk and you dont even need a cab. now for the bad: ** from the front door to the front desk bellman to desk clerk to valet the staff is totally mediocre. ** beware of the guest rooms that end in -- (e.g. ----). they are miniature versions of the regular guestrooms that barely fit one full-sized bed (yes smaller than a queen). the bath room is also much smaller - it can barely fit a small sink with virtually no counter space (no place for toothpaste here) a toilet and the shower. the shower head is way too low - literally at chest level on me (im not that tall). our window had nice views however it upheld the miniature theme and occupied only about --% of the outward facing wall. these rooms are also right next to the elevator which you can hear when in use and across the hall from the ice machine and vending. luckily i was extremely tired when we retired to the room from a long night out so it didnt bother me too much. ** the valet parking cost is exorbitant at $--.-- + $-.-- tax for a total of $--.-- per night! when i arrived i just figured sure valet it - how much can it be --? buyer beware i should have asked. it especially burns when you get poor service and you paid more than top-dollar for it. id recommend trying to self-park unless you have money to burn. i think if you self-park make sure you dont get one of the hobbit rooms and dont care about poor service then this hotel is just okay. however given my experience i dont recommend it.',not_happy
id16681,' although i work in nyc my wife and i attended a wine dinner and i didnt want to drive home. the hotel was within walking distance of the restuarant so it was perfect. the check-in process was quick but the elevators slow (although they say they are working on upgrading them). the room was spacious and included a small full-service kitchen (wonder if this was an apartment building in a past life?). my biggest peeve was that i took a bottle of sierra nevava from the fridge and found it stale. i then noticed that it was a screw off top which sierra hasnt made in years. altohugh they said they would remove it that fact that they would put this out is embarrassing. either it has been laying around for years or their supplier is swindling them. either way its not good. i would however stay here again.',not_happy
id16682,' stayed here many nights in the executive level. nice room nice view. great location. however we chose the breakfast inclusive plan because we usually eat a large hot breakfast. the buffet was good but we had a problem with the waitstaff. we were there about half an hour finishing our coffee and they actually took away our coffee refill pots because they decided our breakfast was over and they wanted to seat someone else. i told the waitress i was upset about being pushed out of our table and she smiled. when i took her name she then offered me coffee to go. is this the hotel policy or is this the waitstaff policy? we left and went upstairs to the executive lounge for coffee. the continental breakfast there is very nice and the waitstaff is excellent. in summary very nice hotel and i would stay here again but eat breakfast elsewhere. bs',not_happy
id16683,' it has a little san francisco charm along with sophistication. everyone is there to asist and make your stay one you will not forget. i for one have stayed there many times and will return. i am also a former resident of the city and find this a great find.',happy
id16684,' we spent seven nights here our second visit in the past - years. where to start… first off this was for a small conference i organized bringing team members from as far away as cobar australia. the event-catering-conference staff was excellent in their detail and planning. all the days we had exactly what we agree upon and needed. instead of going into paragraph by paragraph of the minute details let’s look at the good and the bad: the good: - perfect location for gaslamp & the san diego convention center - catering team are on the ball and look after you well (sara lacro) - the diamond-platinum and bell desk staff were excellent; accommodating and helpful. the mediocre: - rooms are not up to grand hyatt status. good beds and average size but very small and below average quality bathrooms. overall a below average room when comparing it to hyatts in hong kong seoul or even vancouver. if this was just a hyatt than i would not be mentioning it. - concierge staff was hit or miss on the basics like making reservations. i never expect miracles but a decent suggestion and the ability to book a reservation is par for the course the world over it was challenging here. - with such a large pool area the pool itself is actually quite small and with ---+ rooms can be over-crowded easily. the bad: - of the --+ hotels i have stayed in this year this was the worst housekeeping service by far. from failing to refill basics to throwing hotel bathrobes onto our luggage it was well below average. - cost for quality aka value. - hyatt regency room is the smallest i can remember on record and with a full hotel for - of the - nights it was full to capacity and beyond on the two visits. to have an executive lounge as small as that for a hotel with two --+ story towers of rooms is atrocious. would i stay here again? it would depend on the rate for the room but for $---+ i would not for $--- i would.',not_happy
id16685,' stayed two short nights at this property and was very pleased with the staff accommodations amenities and location. even though we couldnt really walk to where we wanted to go it was easy to jump in a taxi and head out. the room was extremely comfortable and i would defintely stay here again if i found myself in dallas!',happy
id16686,' we found the hilton garden inn to be very clean fresh and updated and the location cannot be beat. we got a great rate through the hilton web site for $--- a night with our third night free. no breakfast is served but we did have a microwave and mini-frigerator. there is a restaurant located off the lobby mainly barbque but room service is offered and numerous restaurants are within a block. the staff was very friendly and accomodating. the indoor pool is nice but small. nordstroms and northbridge shopping mall are a very short block away and michigan avenue aka the magnificent mile is two very short blocks from the hotel door. parking is availible for a fee of course in a garage attached to the hotel and there is a heated circular driveway from which you may load and unload your car. bell hops and valets are readily available but in no way is their service pushed upon you. we would definately stay in this hotel again.',happy
id16687,' great hotel good size rooms very clean and pleasant. deli opposite very handy for snacks rolls etc. would stay there again.',happy
id16688,' we were in austin to visit family and our son put us up at the doubletree because it is location offered easy access to the major austin highways. we were very impressed upon our arrival by the valet who approached us right away with a bright disposition and jumped right in to help us with our luggage. i believe the bellman is name was darrell. the front desk staff was notably friendly and offered us helpful information on the hotel and the city. we enjoyed the beautiful mediterranean architecture; a nice change from a lot of the newer hotels. food was good and after mentioning to the room service person that i liked yogurt she brought me up a couple of yogurts for my stay even without me ordering them. we will definatly stay at the doubletree when we come back to see our son.',happy
id16689,' stayed one night a couple of weeks ago with my boys and husband. loved this place! it was right across the street from - museums and the canal. it was so pretty and modern. our room was great! i loved the separate shower and toilet area. i didnt get to check out the breakfast. my only concern was i thought springhill suites had - tv is in the rooms but apparently they are changing this. i am disappointed about this because that was great when you had children there could be options. we walked along the canal which was clean and beautiful. greatly recommend renting a paddle boat and paddling up and down the canal-we did it-it was fun!',happy
id16690,' the staff at this hotel goes above and beyond. everyone was not only friendly but actually helpful. they even offered help before being asked. the breakfast staff was patient and understanding of the needs of our group of - children. when the airport shuttle did not show up as scheduled the manager hopped in her personal vehicle and drove me to the airport. no shoulder shrugs and sorry i cant help you at this hotel. we had a two bedroom suite which was spacious and well equipped. i think the only negative was that the indoor pool at the marriott courtyard next door was freezing cold so the kids were a bit disappointed. but they had fun playing on the basketball court instead.',happy
id16691,' stayed here for three nights for a training class in the area. the hotel was clean and staff was good but nothing outstanding. the rooms were very clean but the bed was too soft and the sheets dont really fit the bed right so they slip around a good bit. as with most marriott is now there were a number of pillows but small and not that great. the a-c was good and could be controlled easily. the room had wi-fi and wired and both were great with a strong wi-fi signal. as another reviewer wrote the seat for the toilets would not stay up so a bit annoying for a guy. the towels were good but not great. the shower and water pressure were good. the hotel isnt connected to any shopping but the galleria mall and other stores-restaurants are a ride down the service road or toll road. lots of choices there and also a good number of choices up on belt line road not far from the hotel. the parking is $-- per night and you need a car to go anywhere in that area. i did not use the hotel pool or restaurant. i did have a sandwich at the bar one evening which was good. the hotel has a good many conference rooms and does seem to get a good many people during the day. there are a good many hotels in the area to choose from. if you get a good rate then this hotel is a good choice.',not_happy
id16692,' the room was the size of a closet and it had a hideous mural of the wizard of oz. the shared bathroom in the hall was dirty the whole time we were there. the neighborhood was rough and not very conviently located. we switched hotels and cancelled part of our stay because it was so bad.',not_happy
id16693,' the staff are incredible and provide very high quality service which helps this place overcome some of it is negatives. the rooms are nice but pretty small and it seems a bit worn in places which then seem to show shoddy attempts at hiding it. overall when i was comparing it to similarly-priced hotels i couldnt help but think the others might have been a better experience. it is a nice comfortable hotel but i really felt like i overpaid. the staff were by far the best part of the experience.',not_happy
id16694,' the sheraton san diego at mission valley is a pretty standard sheraton. the rooms are decent size for two people beds were comfortable (not as good as the heavenly beds at higher level sheratons but comfortable enough) and everything was nice and clean. the room also had a decent sized dresser and closet. (better than the armoirs in a lot of newer hotels.) the biggest feature is the new huge flat panel tv! it was about the biggest tv i have ever seen in a hotel room! the location is in a hotel area across the highway from a large mall with lots of stores and restaurants. it is easy to get on and off the highway and it took us only ----- minutes to get to balboa park old town marina area or downtown gaslamp district. for a quick bite a denny is and a wendy is are just a few buildings down so you could easily walk there. we had a room facing the hill (away from the highway) so it was very quiet. they have a pool and hot tub that looked nice but we did not use them. there are tables outside the bar-restaurant near the pool. the hotel area is not scenic but it is convenient and it served us well as a lower priced lodging option that was comfortable for a mom and daughter (--) traveling just for fun. it was a good starting point for getting around the area.',happy
id16695,' a great deal if you dont plan on spending too much time in your room. it is not the ritz carlton but we were pleasantly surprised at how clean it was. just a block off times square you cant ask for a better location. $----night + tax for a room with one queen bed tv ac dresser. all rooms are now renovated but we wish they would have added insulation to the walls! that is really our only complaint but if you get good quiet neighbors it is a quaint little hotel. we would definitely return. pros: location price new bathrooms cons: no parking thin walls',happy
id16696,' we looked for good location above average hotel at a good price and were very happy with the selection of the alex. the spacious room was the entry level and you could tell that it is been hard used; the furniture needed some repairs and bed talked back when you sat on the edge. but safe clean lots of restaurants in easy walking distance easy access to grand central station and staff that was ready to answer any questions. well use it again.',not_happy
id16697,' a nice place to stay. the staff was friendly quick check in and check out. very helpful about getting info for you about the area and train schedules. it is within walking distance of almost everything in center city. i would stay there again.',not_happy
id16698,' after finding out that i would be staying at the manhattan club i checked this site for the reviews...i was hesitant after most things i read...i basically thought we were going to be staying in a dump but when we arrived i was pleasantly surprised...the lobby was very clean and the front desk staff were helpful...no rooms were available at the early hour so we checked our bags with the bellmen...that staff was mostly helpful except for the older asian man who continually complained about his back hurting...he also acted as if we were an inconvenience when we came back to get our bags...upon entering the room it was very clean...i was really surprised to see a --in flat screen mounted to the wall (reception of all local channels sucked but there were a ton of cable channels that came in great)...the size was great for - adults...we had a jr suite with the one bed and couch that doubled as a bed...both of which were comfortable...the room even had a little kitchen area with a microwave sink and dishwasher...plates and all utinsels were included...the in-room safe was in such a position that the door wouldnt open all the way therefore making it impossible for me to store my laptop while exploring the city...the bathroom was a bit small...there was no counter space at all...i suppose they didnt consider that when people travel we bring all of our crap and there was no place to put them in the bathroom as the sink was a stand-alone...the shower was decent size however. our room looked completely remodeled...there was even free wireless internet in the room which was also a nice surprise...housekeeping was a charge of $-- daily...they called just about every morning and woke us up to see if we wanted our room cleaned...and some days they called multiple times...that was really annoying as we couldnt sleep in...the elevators werent as slow as i was expecting or as some of the reviews would suggest...there are really only - elevators to service the entire hotel...there are also - service elevators for guest use...that was a nice secret when the line in the lobby was long...it didnt seem like most people saw the sign for the additional elevators around the corner from the front desk...besides the housekeeping calling our week long stay was a fine one...the room was great for the most part...id recommend it...',not_happy
id16699,' i stayed here for - nights recently as part of a work trip and this is a fabulous hotel. great rooms and beds. staff are very friendly courteous and aim to please. food and drink very good. gymnasium and indoor - outdoor pools fantastic also a hot jacuzzi too. hotel laundry service was very good but id advise not to have anything more than just light starching on clothing! i could go on about this hotel but wont bore you. suffice to say id be very to stay here again if i ever get the opportunity to visit houston again.',happy
id16700,' this was a very clean nice hotel. my room on the third floor was renovated with a flat screen tv and a new bed. this hotel looked brand new. the outdoor area wasnt resort like however the large pool was much nicer than your standard pool. the airport was also very close by. overall nicer than i expected.',happy
id16701,' my partner and i just completed a two-night stay at the arctic club during our first-ever trip to seattle. i cant say enough great things about this property. not only does it have history in spades (it began its life as a turn-of-the-twentieth-century gentleman is club) but the super-friendly staff and prime seattle location near historic pioneer square make it a must-consider hotel. the rooms as noted by other reviewers are very nicely appointed and pay off the overall historic theme-credibility. we stayed on points but were upgraded to a corner king with whirlpool. the room overall was very comfortable -- great bed and bathroom in particular. in addition to the points above the hotel also has a very nice restaurant juno which we visited both mornings for breakfast. the closest thing to a negative about this property is that it is slightly off the beaten path in terms of other busier-more happening seattle neighborhoods (around-near pike place for example). but we actually liked that because it contributed to a quiet relaxing stay. we will definitely be coming back to the arctic club on future trips to seattle (oh yeah -- we totally loved the city too!).',happy
id16702,' i thouroughly enjoyed my stay. the service was awesome! barbara rose at the front desk is the best front desk person i have ever encountered! erica and jennifer at the bar or saloon made me feel so welcome. their manager christopher hayes who looks and sounds exactly like denzel washington! he practically knew everything there was to do in houston. i would definitely recommend this hotel. my company smith oil did the right thing by booking this hotel for me. i havent even left yet. i am writing this in the quaint businesss center. all i can say is awesome awesome!',happy
id16703,' for those people (like me) who love plane spotting the place is perfect. every - min there is a takeoff or landing aircraft in front of your room is window !! the hotel was very clean and the room confortable very nice breakfast included in room is reservation free wifi only at lobby and free vallet parking. the location was perfect for us having a rent car as it was close to reantal returns and easy to go to the airport. quiet clean and friendly staff.',happy
id16704,' we just spent a long weekend here. wonderful. great location - - block from the inner harbor. breakfast included and a great nightly cocktail hour - both on the -- floor overlooking the city. wonderful caring staff. david was the best. hosted the evening cocktail hours and has a great personality and knowledge of the city. cant wait to come back',happy
id16705,' i have stayed at this hotel several times now. while the rooms are smaller you are in nyc for other reasons i assume. the uws location is ideal next to central park. i have been given great picks by the concierge staff for dinners and you always have lots of choices at columbus circle across the street. it is not a family hotel so do not plan to set up a pack and play crib. consider this hotel as comparable to w or westin with a chic personality.',happy
id16706,' we decided to stay in san francisco as part of a - week trip to america. we chose the andrews solely based on reviews from tripadvisor even though the hotel was over budget for us (we paid just under £--- or $---- for - nights.) when we arrived the hotel had no record of our booking. they showed us to a room anyway as we had a printed reference and they later found our booking although no apology was made for the error or embarrassment instead the third party was blamed. our room was extremely small for what we had paid and the tv was not working so the next day we were upgraded to a king room from the queen. the new room had shaved hair all over the sink which remained for the next two days until the cleaner noticed it. as others have mentioned this is an old hotel so expect yellow stained peeling sinks and mouldy bathroom walls. the walls separating the rooms are also very thin so you have no choice but to listen to other residents activities both in and outside the hotel. as for the area - if you have children then i would spend a little more (or book way in advance) and stay in the fisherman is wharf area. coming back from evening meals it is recommended that you get a taxi as the hotel road is on the border of the tenderloin - the rougher area of san francisco. there was a shooting on the road leading up to the hotel when we were there and this area was blocked off by police when we walked back at -pm. the massive high for the hotel is the restaurant. the food is excellent as are the staff. in particular the james bond look-a-like and the bar man. you also get a complimentary glass of wine thrown in each evening which was lovely. bottom line - if you can get this hotel cheaply like others have said then go for it if not then save your money and go elsewhere!',not_happy
id16707,' this was booked through a priceline deal on a weekend night - the price was so low it would be about half the price of a - star. this hotel looks like it is brand new. the lobby is spectacular with several elevators. the view from floor -- (we requested this) was spectacular both inside the hotel and outside. this was one of the nicest hotels weve ever been in. note - youll have to pay $-- to park in their garage. also we found a dead bug in our sheets. looked like it had been through the wash. dont know what it was. also if you check-in in the afternoon or evening look for their free lemonade and iced tea. really good. also on the weekends bring a basketball. they have a basket ball court (half-court) on the room of a parking garage. you can see it from the top floors looking down.',happy
id16708,' just stayed at the warwick for the first time as part of a girls getaway weekend. the weekend package was very affordable and included valet parking and breakfast. the food was delicious and you had the choice of any breakfast item on the menu. upon check-in we learned that we were upgraded to a king suite. the room was luxurious and very quiet and we slept well. the location makes it easy to get to --th street and lodo. the staff were willing to drive us anywhere nearby as well as pick us up. there is a yoga studio within walking distance (samadhi) that was wonderful. cant say enough good things about the warwick and the staff is friendly and helpful attitude.',happy
id16709,' stayed at this hotel for - nights and overall our stay was great.the location is perfect for exploring new york but the standard of cleaning really leaves much to be desired.the staff are pleasant enough when they are not chatting among themselves and the concierge helpful if you need directions etc but the whole impression this hotel gives is a slovenly unprofessional couldnt care less one.if they dont raise their standards of housekeeping and customer service i am afraid the hotel will become shabby very quickly(this hotel is only a few years old and already it looks tired)the entrance to the hotel hasn.t been swept for what looks like quite a while and the flooring in the bedrooms is badly in need of the dyson treatment. the beds are really comfortable and the bathrooms ok with good showers the rooms are a bit small but you dont go to new york to stay in the room.visited the excellent thai restaurant just across the road and can highly recommend it although there is an italian restaurant adjoining the hotel.enjoy new york!!',not_happy
id16710,' stayed here for a weekend and loved it. the chandler is a small boutique hotel on --st between madison and -th. it is - blocks from penn station - blocks from the empire state building and a $--$- cab ride to any of the main attractions in midtown - or you can walk it. times sq is - blocks. the hotel is very clean the rooms are smallish but well appointed. ours came with awesome bath robes full size ironing board-iron hairdryer three phones and even an an umbrella. there is a turn down service which is a nice touch. the bathrooms are very modern with an awesome shower. our room had a nice -- lcd tv on the wall. there is free wifi and free coffee. there is a restaurant but we did not use it. the ---- bar was nice for a couple of beers before going out on the town. the staff made us feel welcome and they were all friendly. some trivia: simon the husband of real housewife alex mccord was the gm there for several years until quite recently. i would definitely stay there again. neither myself nor my wife had any complaints at all.',happy
id16711,' our stay at the chanchellor hotel was exceptional in every way. the location was ideal walking distance to a lot and easy access to the tolley cars. the chancellor hotel staff was very helpful and knowledgable. the hotel restaurant had a nice variety - delicious breakfast. the hotel was nicely furnished rooms small but very adequate and the bed comfortable. there were nice amenities offered online and downloading the app was a plus.',happy
id16712,' we like to take long weekends and travel to the san francisco bay area for overnight stays. we have stayed at holiday inn properties before so we didnt think it was necessary to research this property before be booked there. what a mistake that was. where should i begin - we had booked four weeks before and had a confirmation number. we asked for upper floor and non smoking. when we arrived at the hotel -after - pm on that saturday we were disappointed to find out our room was not ready yet. we were told to get the top floor room we would have to come back in over an hour. we took a quick ride to mountain view and did some shopping there - so when we got back to the hotel at -:-- pm we were happy to find our room was ready. they also had a conference going on so parking was almost non existant. it was hard to find a place but i noticed that employees were parking in the back of the property where guess should have had access. i noticed a large staff of workers there and they were changing shifts about -:--. so in awhile a parking slot came open. we were placed in building - to the back of the property and i think the newer of the ---- is sections. we should have known better when we first arrived at the property and noticed how old and out of date the whole place looked from the outside. it surely did not live up to the holiday inn reputation. the elevator was so small (to get to the upper floors) it only held - to - people. with luggge it would be a stretch. the elevators sounded old and run down a lot of growling and gear grinding noises. it got us to the top floor but it took awhile. the hallway in building - looked like it had been remodeled but there were a lot of dirty dishes on the floor outside of rooms that the staff had not picked up yet. we were told at the front desk the reason our room was not ready yet was because the staff had a lot of rooms to clean from the night before. (seems they need hire more staff.) the room itself seemed clean and large enough for two queen size beds. the heater-air conditioner wall unit seemed old and when you put the heat on it made loud growling sounds like a compressor unit was going out in it. the phone next to the bed did not work and on the wall there appeared to be wall paper that had been peeled back in an attempt to maybe fix the phone line. but the paper was re-glued to the wall between the beds. not a good job at all. the hair dryer in the bathroom burned out the next morning when i tried to use it. there were actually sparks coming out of the heating element. it popped it is own breaker. the bathroom was clean but we also experienced milky water in the pipes of the sink. the shower was very large and had great water flow but i did notice the drain took a while to drain the water out. in this room there was a wall mounted phone right next to the toilet. that and the other phone on the desk near the window did work. we received two credit card type keys for the door but realized the next morning (when my wife tried to use hers) that the extra card key did not open the door. she tried for a few minutes to get the door open with no success. i found her standing in the hallway looking at me in disgust. she had gone up to the room a few minutes before me on the next morning after our breakfast. since i mentioned food let me tell you of our experience at their quality fine restaurant. yeah right ! we dined with them on saturday night unfortunately the dinning area is right next to the bar. they are not seperated by any doors or walls. we sat right next to the bar and had to put up with a very loud mouthed man sitting at the bar for the entire hour we were there. this guy would not stop talking and he was an expert about everything. it seemed the more he drank the louder he got. he was not biligerent to of female bartender but he sure was not quiet either. the meal seemed to be ruined by tthe noise there. they need to seperate the two areas. we noitced another area where they serve breakfast it was bigger and away from the bar area but it was closed that night. the next mornng when we checked out i made it a point to let the front desk know that we were not happy with our stay. i was lucky to get a desk manager by the name of carlos who was very sympathetic to our concerns. he also knocked -- dollars off the room due to us not being discounted correctly for our breakfast. he also said the property was still under repair and remodeling that they had not done every room yet and the one we stayed in still needed to be upgraded and redone. when we checked in on saturday night we were supposed to be given discount coupons for paid breakfast buffets for both the wife and i. instead they only honored one discount - i had to pay for the other one. the desk manager said that was wrong so he basically took the other breakfast off the room charges. he wanted to know if i saw the desk manager from the night before standing at the front desk. i told him i did not notice him only the young gals that were the staff working the desk. carlos said the desk manager from saturday night should have made sure we got the right discounts and insured both of our keys worked. i also learned during check out that the owner of the property had surveyed the guests and they all wanted the rooms to be remodeled first so the owner decided to do that and then do the outsides of the hotel last. unfortunately we had an unsatisfactory stay there and unless they did some major repairs to the outside and insides we will never stay there again. it surely does not live up to the holiday inn standards that we have come to expect in our travels.',not_happy
id16713,' this holiday was booked as our last family holiday. children now -- &-- years old.we were alocated two rooms on the seventh floor and it seems refurbishment is underway because to be honest the hotel needs a little tlc yes the heating does creak and windows need to be cracked open at times but rooms cleaned everyday. we also found the staff very polite and could not do enough for you.however the location is to die for next to carnegie hall and a short walk to times square and central park. if you want to shop go to the port authority bus station and visit jersey gardens as big as woodbury common but undercover and the return bus ticket was only $-- each. as for eating out you cant go wrong we would recoomend stardust diner for food and entertainment the oldcastle pub seves excellent food and nodellos italian resteraunt is also first class in fact eat anywhere that takes your fancy we never used the same place twice and never had a bad meal.do the grey line tours and hop on hop off where you like and see the sites . to summarise if like us you wanted to spend nearly every waking hour exploring the city then the wellington is a good place to stay.',not_happy
id16714,' i like clift because many people stop there for a drink. redwood is always crowd service is great. but the rooms are not good for -star. i stayed last time in normal room and this time in suite. rooms are acceptable bathrooms are really old. would not stay there for more than - days.',happy
id16715,' the pluses were a great view from my --th fl. room including a huge window in the bathroom great bellhop very clean room great location and nice toiletries. negatives are many. called the concierge got an answering machine. after - days when i checked out there had been no call back. room was sterile-grim. not enough light to read in sitting room. too much junk on surfaces so had to work around a bose radio permanently attached to bedside table to find a spot for my glasses and a book. not enough space to unpack our clothes. breakfast and lunch were only available at a buffet. the only way to get any information was to call the hotel operator. no one else answered a phone. surly doorman. power assisted toilet (on the other side of the wall from the bed) sounded like a jet plane even when the bathroom door was closed. expensive internet connection. would have immediately checked out but there was an early check out fee! had breakfast and used the spa at the fairmount hotel across the street. top of the mark bar is rather sad.',not_happy
id16716,' very impressed with this hotel given the price. we were expecting to have to sacrifice on some leve of comfort from previous hotels on our trip but we were pleasantly surprised. complimentary breakfast and wi-fi in the rooms was an excellent help to us and the staff were immensley helpful in sorting out early issues that we had with the wi-fi. the roof top terrace is an excellent place to sit with a few drinks in the evening for romantic couples right up to businessmen winding down after a hard day at work. im certainly staying here again for my winter shopping trips as well as on my next busiess trip there is simply no reason to pay any extra money for hotels of similar or in many cases worse quality.',happy
id16717,' we travelled as a family and found this hotel to be nicely situated with regards to the soho shopping district. nice walk to the bridges in the morning. some work in the street gave us a little difficult time sleeping but overall it was ok. nice funky decor and friendly staff made it quite enjoyable.',not_happy
id16718,' we stayed as part of a group on an educational trip and things were mostly good. we had reserved a non-smoking king and despite checking in at about - pm there were none available. we got a room with two queens--not what we wanted. the major complaint was the lighting for reading in bed. were not tv watchers and the room had only three lights in the room--one on the desk across the room one between the beds and one tall floor lamp on the other side of one of the beds. all bulbs were low wattage spiral fluorescents and the light was inadequate. everything else was good. the beds (adjustable sleep number beds) were comfortable the linens were pleasant the towels were abundant the housekeeping was good the hot water was plentiful and strong and the ventilation was good. but we wish they would have honored our reservation and we really wish the lighting was better.',not_happy
id16719,' on our first night we stayed in a streeet side room we didnt get any sleep do to the traffic noise. my wife and i are both hilton hhonors diamond when we complained the manager said we should have put that we wanted a quiet room in our profiles. if you stay here be sure to request a courtyard room. he did offer a quiet room on the couryard side of the hotel we canceld the rest of our stay and just checked out. the windows all need replaced and let the noise in so at least if you stay in the courtyard side you wont hear the streat noise.',not_happy
id16720,' the belleclaire has a very friendly and accommodating staff at a pretty charming place in a great uws location. i got it on hotwire.com for a decent price but it is not really the -.- stars that hotwire gave it. there are some definite pluses like a small fridge in the room and free internet but some minuses that you would never expect in a -.- star place such as no coffee-tea in the room and having to go to the lobby to get ice. the place is undergoing renovation which i guess accounts for the good-deal price. hallways are a combination of old-world charm (beautiful wainscoting moldings wallpaper) and contemporary chic (purple and black carpets oval-shaped mirrors on the outside of each door). i suppose theyre going for a european clientele since they call the first floor the ground floor and the second floor the first. yes the room was tiny but quite nicely appointed and very clean. i dont think there was a restaurant on-site another reason this place should not be ranked -.- stars.',happy
id16721,' spent three nights there with our two teenage daughters. what a great place! awesome location (right next to the hyde street cable car station and across the street from fisherman is wharf) and just perfect service and rooms. we upgraded our room to a window view......not a real great view but a much larger room than the still-fine standard room of our kids. parking was pricey ($-- a day) but the valet service was tops making for a quick getaway. thanks to trip advisor....we picked this (canceled our reservations at the wharf inn......good move it looked like sort of a dump) solely on the basis of the top rating which is well deserved. book now before rates go up!',happy
id16722,' i really enjoyed my stay at the shearton suites at the galleria in houston texas. it was very nice and clean and the people were very helpful. i had a hard time understanding why they didnt have a continental breakfast considering the price a night. i thought at least a continental breakfast would be appropriate after all the money being spent to stay there. also the hotel was right off a freeway so the only choice was to park in the parking garage but to charge $--.-- a day?????? that was outrageous to me.',happy
id16723,' when i entered the room it had a modern look but the beds didnt look crisp. but i figured it was because of the nice down pillows and comforter. the beds are very comphie. but i didnt have a good first night sleep because my pillow smelled of cigarette smoke residue. the type of smell you get on your clothes from being in a smokey room. i think housekeeping figured out the mistake because there was no such smell the next night. im pretty sure the sheets were not new upon arrival. i was also surprised that the maid took my empty cans that were neatly arranged on the desk. ive never had that happen before. if i had wanted to donate the cans i would have put them in the trash can. the casino was very nice to my mother who has recently developed walking issues by providing a wheelchair for her use. one other thing there were only enough towels for two people with three in the room. lastly the ac was on all the time blasting out cold air even though the thermostat was set to heat. this could be a great hotel if they improve on their housekeeping and hvac.',happy
id16724,' stayed here just - night after a wedding in bremerton. loved it! staff was super friendly. they even gave us special apple cider & hot cocoa cartridges for the coffee maker in the room. the room was nicely appointed and decorated. despite other reviews on this site liked the floors and loved the shower. if you dont try to get water everywhere its fine. the bed was amazingly comfortable. i could easily have stayed in it all day. i was a little worried that our good-deal-of-a-room would be too loud being right by the elevator would be noisy but i didnt hear a thing. proximity to just about everything you would need in town and in the heart of just the right amount of hustle and bustle. the only the thing id change is the parking. the under-the-hotel parking is really just for compact cars and the bottom of the garage had no turn around. the row of cars just ended. but there is parking by the door the staff suggested (where we did end up parking) and there is a public garage right across the street. overall if i do ever make it back to this area i would definitely stay here.',happy
id16725,' this is my first time at chicago and ive been trying to looking any hotel then booked this one based on so may good review on trip advisor. okay first the staff were very helpful super nice. and our suite was also amazing with - tv on it plus the extra for me is the location close to shopping places such as bloomingdales and barneys and i also love the food at the restaurant. thank you. will be back again very soon!',happy
id16726,' not sure what is going to happen with management changing to holiday inn (april ----). during our stay in late march ---- they were updating signage bedding etc. to holiday inn is own brand. for the price (avg $--- night not including taxes and other service charges) we were treated to a great hotel. for our room (double) it was about --- to --- smaller than a typical double room youd find outside the city but big enough. we had - in there - - adults a -- yr old a -- yr old and a - year old. it was tight when we were all up moving around but it was comfortable for sleeping (of course - had to sleep on the floor - thank goodness young ones can do that). for the price it is the best value i saw and stil think it was a great deal. youre a couple minutes from everything - world trade subway wall street battery park grocery store restaurants etc. room was very clean and stylish. nothing super fancy but seems like the hotel had been upgraded in the last couple of years. maid service was excellent. only drawback to staying here is typical of staying anywhere in a city - periodic siren wailing reverberating off the buildings sometimes in the middle of the night. overall i used booking.com a couple weeks out to get that price (had to choose non-refundable for the best price but even if i hadnt it would have only been $-- more per night) so if you want a great place and a great location for a reasonable price this one is it.',happy
id16727,' the location is great being close to mid town the subways and trains. if youre looking for a large room in ny then youll be paying for it also- this is a typical size room that is definitely newer very clean and welcoming. the free breakfast has something for everyone from fruitcereal yogurt eggs bagels etc. and the menu varies each day. they have snacks waiting in the afternoon when youre back from a funfilled day also. we came for the -th and of course so did alot of other people. we were on the top floor hoping to be away from the city noise but unfortunately were next to a loud group of kids staying in a room by themselves with their parents never around. we spoke to the desk and were moved asap with no questions asked. the staff is great friendly helpful and even suggested a restaurant one night which was outstanding and reasonably priced. well stay here on our next visit',happy
id16728,' this hotel is awsome! we were there on a wednesday and stayed till friday. although it was busy with meetings the pool and the excersize room was nice. if you like great views i would remecomend the west side so you could see the city with the mountains in the background. the east side of the hotel is where you can see nothing but landscape and the dia (the airport).',happy
id16729,' we stayed at the red roof inn in phoenix in march of ---- and ended up moving to another hotel after one night. while the price was right $-- during the very busy baseball spring training-spring break time the hotel was average. there were very few ammenities and we had a lot of problems with our air conditioning which can make a stay in phoenix quite uncomfortable. there are a few sports bar-restaurant type places within walking distance (e.g. applebee is) which was convenient but the location is basically within a strip mall. if you are looking for a bargain hotel that you are just sleeping at this place would be great but if you actually want to enjoy your stay in between your other activities i would suggest an upgrade. the staff was very nice however.',not_happy
id16730,' rooms were very comfortable clean and nicely decorated. had the pleasure of being on the top floor with its great views of the city. staff were always helpful. bagel place on the mail floor was a perfect place to catch a quick breakfast. part of the city waterway flows through the bottom floor of the hotel which provided a relaxing atmosphere.',happy
id16731,' we arrived one night after -- hours of traveling to find that the hotel had given our confirmed reservation away! we had booked this hotel back in may confirmed before our travel and even paid for it before we arrived only to be told they were overbooked and had to give our reservation away. apparently having a confirmed reservation means nothing. they put us up in a dirty nasty hotel called the renton inn that was literally between a pawn shop and a massage parlor and miles away from where we needed to be. they were going to offer us another free night at a radisson but we said no thank you! they still have not credited us our charge card so we are still arguing with the credit card company about that. dont bother staying here -- even with a reservation -- it will not guarantee anything.',not_happy
id16732,' this hotel is one of my fav when i stay in ny. the reception area is quit big but dont let this fool you the rooms can be very smallas they are in most hotels in ny to the point that you have to put your luggage on top of the bed to open itbut they do have bigger rooms as well and in the end of the day you dont come to ny to stay in your room you come to see the city and what a great hotel it is to do so the rooms are quit clean and u get fresh towels evey day. you are across the road of madison square garden and youst around the corner of the empire state building time square is ia short walk away. if it is shopping that you like macys is across the road and -th avenue it a - min walk away. the lr is the perfect base to explore ny as it is one of the cheapst and most cental ones in ny. the hotel offers restaurants and a few shops and there is a great deli next door to it',happy
id16733,' i stayed here during a conference being held in a nearby hotel. this was also the weekend of a huge snowstorm so the hotel filled up with people stranded from the airport. the staff seemed almost annoyed by all the extra demands placed on them by this situation. the shuttle driver who drove me to dinner said they might send him home because of the weather so i might want to take a taxi back.....what?? that was just a sample of his very poor attitude and complaining. the front desk staff wasnt much better. there was a young woman stranded there with a - and - year old boys. she had called to request a crib when she asked for it they said they had sold the last one....what? they just looked at their computers and said sorry. not acceptable to me. why didnt they take this as an opportunity to go above and beyond not act put out by the weather crisis. too bad hampton inn.',not_happy
id16734,' my recent experience with the boston park plaza was an amazing one!! i was blown away with the level of customer service that i received while booking my recent reservation with francisco. i travel quite frequently and find that the first impression when making the booking is often indicative of the service levels to be expected upon arrival and throughout the entire hotel. i was very to find that this proved true upon my recent visit to boston!! i will most definitely recommend the hotel to my colleagues friends and families. thank you to francisco and the rest of the team at the boston park plaza for creating a very warm welcome and lovely stay!',happy
id16735,' we just got back from a - night stay at embassy suites in jacksonville. we stayed there because of a family-friend function--or we would probably have left after the first night. i have stayed at other embassy suites and had no problems but this property was managed very poorly. the hotel itself is rather dated and needs updating but that in itself didnt bother me. the first day we checked in we arrived very early. the woman at the desk was nice enough to let us check in early. that was great. however wed requested a pack and play or crib for our toddler to use during our stay. we went out for a bit and when we got back the pack and play was in our room not set up. my husband tried to set it up and it was broken. we called down to the front desk and someone was sent up to help us. we had to go through - pack and plays to find one that wasnt broken. the man who was helping us kept saying it is just a little tricky. no. we have a pack and play at home. they arent tricky. the ones at the embassy suites were just broken! if youre going to say that you have cribs available for little ones they should be safe and in working order. after this we discovered that our toilet wasnt flushing. someone was sent up to fix it but it took a while. not a great start to our trip. the next day i was straightening my hair in front on the mirror and the fire alarm went off! apparenty the stream from my straightener set it off in our room. not a great design to have the fire alarm right under the hair dryer! the rooms werent cleaned very thoroughly either but that is minor compared to what happened the last night of our stay. we had just finished watching the sopranos and my husband looks over at the wall and sees the most giant cockroach ever! im not kidding. i know they have big cockroaches in florida but this thing was literally - inches long and scurrying down the wall. he killed it with a shoe and we took it down (in a glass) to show the front desk. we were so grossed out and could not believe it. even the woman at the front desk was disgusted. they changed our room and took our last night off the check. we really had such a bad stay with so many problems we felt they should do more. but honestly the hotel is pretty cheap and we didnt want to make a big deal out of it. we could barely sleep the last night thinking of giant cockroaches crawling on us when we were sleeping. ugh! so that is our review of embassy suites in jacksonville. we had a great time at our function and everyone seemed to like the complimentary breakfast and happy hour. but this hotel is really not clean and really needs an update--and apparently an exterminator!',not_happy
id16736,' i stayed here with - of my children just to do the touristy things in boston. i couldnt have asked for a better location. this hotel sits right across the street from quincy market. as others have said the room was a bit noisy at night but i think if youre staying in-town in any city there is going to be noise. the hotel front desk staff helped us schedule our sightseeing provided valuable insight about the best way to get everything done on our agenda gave us local maps with routes highlighted and made us reservations for a duck tour all done with smiles and well-wishes. nice. the room was spotless modern and extremely comfortable. coffee and tea were provided in the room (i love that). we didnt eat at the hotel restaurant even though it looked great. with so many food options around the hotel and with so much to see and do we just ate on the run. the taxi ride from the hotel to the airport was just over $--. dont bother getting a rental car if you stay here. get a t pass if you must but there is so much within walking distance that a car just isnt necessary.',happy
id16737,' my wife and i stayed at w hotel for a few nights over new years weekend. a couple good things: the front desk left us a couple nice surprises in our room for our honeymoon. it was a nice touch! the bed was very comfortable. the style of the room was enjoyable. the furniture and bed had a very nice modern look. a couple issues: the bathroom had a sliding frosted glass door. we pretty much felt like we had no privacy in the bathroom. in fact you could see in to the bathroom better than you could see out into the living room. seems backwards to me. the bathroom sink had no vanity. you had to use a cheap bakers stand on the other side of the bathroom to store stuff. was a real pain. we were charged nearly $--- for unknown items after we had checked out and had left the hotel. it took me nearly a week to get these charges reversed with their accounting department. we would have definitely enjoyed our stay a lot more if the bathroom would have been better. the frosted glass door on a bathroom is a mistake! the rooms were for the most part comfortable except for the bathroom. the hotel staff was great. the lobby was pretty cool. great location! we had a nice view of times square!',happy
id16738,' the room was ok; it was clean and nice. there was no fridge in the room and you have to pay for internet unless you want to go to the lobby of the hotel and try to use their wifi. i was very surprised that for as much as you pay for the room you dont have some sort of internet connection in your room...i want to say even motels have free internet. then there was the food...over expensive and just not good. we actually went over to the marriot and ate their food which was more reasonable and better. i would not suggest this hotel ever.',not_happy
id16739,' we came into chicago for three days to see the cubs-redsox game and the westin was the perfect hotel for us. only a ---- minute cab ride to wrigley field. definitely book a deluxe room it is worth (i stayed in a corner deluxe room but saw the standard rooms-they are much smaller). the lobby hallways and general atmosphere of the hotel were very comfortable and stylish- black marble-hardwood lobby clean and well lit hallway and quick elevators well lit and nicely decorated. all of the service was friendly knowledgeable and attentive. also the rooms are very nice including marble bathrooms heavenly beds and baths and plenty of lighting. we did not try the grill but we stopped at the cafe a la carte and that was quick and the service was very nice. the hotel is in the best location in the city- right on the magnificent mile with outstanding shops restaurants hotels etc. try gibson is steakhouse for dinner- a great place for a steak and to get a feel for the city. overall the westin was a very pleasant experience at $---.-- per night. anything more than $---.-- per night makes the hotel sound a little overrated.',happy
id16740,' you cant beat the location for the price. the staff were polite and helpful. we had a room with a shared bathroom and never had to wait for either the toilet or the shower. would definetly stay here again.',happy
id16741,' during our trips we always stay at hilton hotels and this was sort of joke given it is called capital hilton (and it is one of more expensive hilton hotels). staff polite but not friendly at all check-in lady seemed little sleepy. as hhonors silver members we didnt even received complimentary bottles of water what happened first time to us (but it is important to say that same thing happened again next day in atlanta) - it is true that we were on reward stay but that is not excuse we did receive great welcome and service in another hilton hotel just day ago. breakfast were sort of joke small space for many people and offer could be better. room was large but looked old and bathroom was small. tv screen face to room doors! it gives you great location in dc but that is all.',not_happy
id16742,' after all the negative reviews i was concerned after booking blindly on hotwire. our three night stay was the first trip away from the kids in - years and i didnt want it to go off the rails from day one. my concerns were misplaced - it was a great stay. good surprises: renovations appeared complete our room was newly redone and while the room was small it was designed with the purpose and not just thrown together. as for rooms being dark we disagree i counted - different sources of lighting in the bedroom all of them relatively subtle which is better than glaring. the bathroom (which many complained about) is great. the glass shower stall has a half door but we didnt experience water on the floor. in fact the oversized showerhead is high enough for me (- - ) to stand under with room to spare. huge pedastal sink. the bliss shower gels (lemon) and other amenities are great so make sure to get your daily quota. very comfortable bed. great tivoli bedside clock radio with ipod dock. whiskey blue (off the lobby) is definitely a happening bar - loud and packed. water with berries in the morning and hot cider in the afternoon next to elevators a great start and end to a day of touring. a block away from --st street subway station so getting to soho or the village is easy. midtown is convenient to everything. bad surprises: view was less than good it included air conditioning equipment a multilevel parking garage and the back of restaurants. no sunlight dracula is safe. but we actually didnt care because we didnt come to new york to sit by our hotel window. so we kept the blind closed. air conditioning-heater unit wasnt quiet but this is often the case in hotels i find. the thermostat has little switches on the underside which when set to econo shut the thing off - i prefered to open the window ( yes the windows open - hurray!) a crack and get the city air. valet parking is $-- per day. park it instead at the pristine icon parking a -.- blocks away on --st just east of lex for $-- a day (including tax). no hd channels on the nice flat screen except for pay per view movies. if you choose to haul your own luggage up to your room the trolleys are not allowed upstairs unless you use a bellhop. overall a great stay and a great weekend.',happy
id16743,' i was in town for a convention and booked this hotel based on tripadvisor recommendations. the room was nice although it would have been great to get one with a balcony - be sure to ask when you check-in. the breakfast provided a nice assortment of foods and alternated between sausage and eggs one day and bacon and eggs the next along with pancakes (cool machine!) and a choice of bread items. the coffee was quite good too. i was happily surprised to find out they have a hour in the evenings on week days too. it was only a short three block walk down to the -th avenue trolley stop and then i could get anywhere i needed to go. i would go back if i brought my family but i would probably try to stay in the holiday inn down by the bay just for the ease of that location.',happy
id16744,' the holiday inn on --th st. is so new that some cab driver did not even know it existed until we gave them directions to the hotel. it is a tall and slender hotel surprisingly in a quiet street between chelsea and the flatiron district. as many travelers have commented on past reviews the lobby and rooms are small. however there is a bar and restaurant that provides a larger space to socialize away from busy crowds in the lobby. i was amazed by the friendly service the front desk provided even with people crowding at the desk wanting to check in check out ask for directions and complain. the employees are able to handle such stress and maintain a friendly smile throughout the craziness. we stayed on the --th floor wtih a view of --th street. the double beds were really comfortable but as other travelers stated the rooms were fairly small. the bathroom itself had a tiny sink but four people were able to manage a weekend in this tiny room without any issue. i did not hear any noise coming from the hallway since some of the doors to the rooms are tucked in small hallways. as far as the elvator situation we really had no issue waiting between the two in the building. it ran up and down quite fast so there was no issue having to wait for a long time. this elevator is in comparison to the pod which unfortunately ran slow and was smaller. we had drinks at the bar and the people there are so friendly and will make you some strong drinks. however it was pricey like all other bars in nyc. the neighborhood is really interesting since it is mixed with tourist straight and gay people around. on -th street lies fit and martha stewart is studio and on -th street lies your cvs and starbucks. the subway are on --th and --rd street but would reccomend --rd street since its busier around the flatiron building and provides multiple tracks (rwfv). cheap breakfast can be found at a taste of nyc on --rd and -th (literally eggssausage and hash brown for under $-). after hours dinner and good dessert is on --rd at malibu diner. there is a bar next door to the hotel but there is also rogue around the corner. this bar felt like the employees were snobby so we didnt go there again. if this is the new look for holiday inn then i definately agree they have stepped up to a level of competition with hilton sheraton and radisson. this hotel was very comfortable even with small rooms the bed was amazing. its ambience and exceptional customer service made the place bigger than it really was for a weekend stay in nyc. the neighborhood is far enough from the crowds of time square but close enough to see the lights on the corner of -th and --th. i definately would stay here again since the neighborhood offers all nearby attractions without the noise and crowds of nyc. holiday inn is a tall secret on --th street that will make a memorable stay in chelsea nyc.',happy
id16745,' the hotel did a great job for this conference. you are greeted with tea and cold towels a nice welcome after a long flight. the service levels at this hotel are superb. the room product is superior to most us hotels. every detail is perfect and the bedding is spectacular. there are. more amenities than any person could ever use. nothing is left to chance. in these times of cutbacks and cost reductions it is a pleasure to stay in a hotel that spares not expense for their clients comfort. i would recommended this property to business travelers everywhere. solid - star experience.',happy
id16746,' the clift hotel was announced as one with a special design interior. and this was the case. any daylight was taken out of the lobby the bar the restaurant etc... the first floor has the feel of a dungeon. not what we were looking for if you come to discover san francisco for a couple of days. upon arrival the first thing i noticed is that there wasnt any form of roof or arching under which our cab could drop us of. it was raining and we had to get ourselves through the pooring rain with our luggage into the building. we were greeted correctly and after check -in we had to carry our luggage to our room ourselves. the rooms are small with a bathroom that isnt worth mentioning. way too small and everything is dated. the good thing is that all this made us spend more time out in the streets of frisco. we had no reason or incentive to stay inside the hotel any longer than required. a shame for a higher priced hotel which tries to sell itself as something special.',not_happy
id16747,' where to begin... all i have to say was this was absolutely the worst hotel experience i have ever had and will never recommend this hotel to anyone!!! i came with my daughter is high school group for the thanksgiving day parade. when we arrived stephanie at the front desk was not friendly at all!!! she seemed put out by having to do her job and deal with a group. secondly which was not as big of a deal we had specifically requested a king size room. the teacher told me that had contacted the hotel and they confirmed a king room for us. obviously it did not happen. then you had one elevator working to accommodate a sold out hotel!!!! seriously- that is completely unacceptable. we stayed in room ---. lets see- the room smelled of bleach we got baby pillows on our bed the were cigarette burns on the comforters the sheets were stained we had to sleep on top of the comforters the ice box lid had been used as an ashtray the housekeeping shoved - tissues in the tissue box had an almost empty roll of toilet paper(no spare) the air conditioner worked when it felt like it and the ice-machine was out so i had to go to the -th floor and get ice there where all the construction was going on. another room on that floor that actually had - high school students in it had not been vacuumed and had white and purple pills on the floor!!!!!!! are you kidding me????? finally we asked the girl at the front desk how to get to sonny is and she sent us walking in the opposite direction. finally breakfast was just gross!!! the orange juice had crystals in it!!!! we had to stop on our way to the parade to get coffee and a bagel! i have stayed at days inn la quinta is etc so i am not a hotel snob! however while you may be doing renovations you still need to keep in mind that you have paying customers staying there and should not be treated like we were. you company should be embarrassed that people are staying in these conditions!!!!!',not_happy
id16748,' this is a very cute boutique hotel in a great location. it is within walking distance to the theater district and to all east-side shopping. we were there new year is weekend. the staff is extremely nice. we had a lovely room that was a good size. it was very clean with a comfortable bed. the bathroom however left much to be desired. it was tiny and cramped. we had to push a table out of the way to use the toilet. the shower was so-so. there was trouble with the hot water pressure and sure enough the morning of our check-out the hot water failed altogether. fortunately we were able to finish showering between the shower is fits and starts. when we checked out i complained to the front desk. all they did was offer me an upgrade next time we stayed. but what good will that do? we stayed in a better room this trip. an adjustment on the bill was what was appropriate. the club room where breakfast is served in the morning and wine and tea in the afternoon is nice if you like that kind of thing. but it really is uncomfortable for eating. most of the guests seemed to be enjoying themselves however. there was coffee tea juice cereals hard-boiled eggs bagels cream cheese and at least - out-of-control children whose parents apparently thought everyone else found their brats to be as adorable as they did. i prefer room service to bring me my morning coffee. were it not for the bathroom i would have rated this hotel higher. and the food amenities provided although of no value to me i know appeal to most so id have to say that it offers good value.',happy
id16749,' the first thing i noticed about this room is it has literally the worst view of any hotel room ive ever been in -- and ive been in some in europe that also had no view -- we literally had a view of well a fire escape or something. if that. there was one window in the room about - feet wide by - feet tall. so youre going to get very little natural light in the room. room was pretty clean. the rooms are ok but the furnishings are subpar for a --star. room is small but that is par for the course and forgivable in manhattan. location right next to grand central is a plus near the ------- trains. id say it is a good hotel if you can get it cheap (say around $----night about what we paid) but it really rates closer to a --star than a --star.',not_happy
id16750,' we stayed here for three nights as part of our honeymoon and we were delighted to find chocolates a present and a bottle of wine waiting for us when we checked in ! we had a room on one of the higher floors (--th perhaps ?) and we had a view of union square from the window. the location is fantastic with the cable car running to fisherman is wharf just outside the hotel door and large department stores such as maceys within five minutes walk. the bed was extremely comfortable and the decor and furniture in the room was tasteful. some may think the rooms are on the small side but maybe because we are from europe and have different expectations we found the room size perfectly adequate. we enjoyed a drink (or was it five?...) at the small bar on the second night and found rory the barman to be a perfect host. we ate breakfast most mornings in the hotel restaurant and the service was good. the hotel offers some dicount vouchers for both the restaurant and bar when you check in. suzy on the tour desk was extremely helpful and pleasant. overall we really enjoyed our visit to san francisco (see my review of green dream tours also) and we intend to visit again but for a longer holiday. i will certainly book the chancellor again.',happy
id16751,' first the negatives: my room was tiny with no dresser and very little closet space. i was by myself on business and had just enough room for my clothes (bearing in mind that everything i brought fit into a carry-on!) service was painfully slow...it took me a day to get a box id had fedexed delivered up to my room and breakfast took over an hour to arrive (after being promised within -- to -- minutes). and when i arrived i was put into a smoking room despite my request for non-smoking. finding the lobby upon check-in is confusing; the concierge is where youd expect the reception desk -- which is actually one floor higher. yet somehow i was completely charmed by the soho grand. after i complained about the smoking room i was moved from the -th floor with no view to the --th with a view of the manhattan skyline (including the empire state building lit red and green for christmas). my room was clean the bed was comfortable and the shower was hot and had plenty of water pressure (those are the essentials for me!) the hotel is very hip and for me not being in midtown (especially during the crush of the holiday season) was a huge plus. i actually found all the staff very friendly -- especially the concierge. she took a lot of time with me explaining dinner options and sent me to two fantastic restaurants. the minor annoyances were more than outweighed by the positive aspects of staying at the soho grand. i think the problems could be easily fixed and what they are doing well they are doing extremely well.',happy
id16752,' i would preface this review by saying that my husband and i rarely stay in huge full-service hotels. we usually prefer a boutique type for longer stays and a plain courtyard by marriott or something for a quick driving-on-the-interstate overnighter. that being said my husband was in san fran for a conference at the hyatt regency so we got a great rate there and we ended up being very with the visit. the location is great in terms of convenience. super convenient for public transportation right on the bay across from the awesome ferry building starbucks and ---- right across the street lots of stuff in the associated embarcadero center. it is in the financial district so that seems to shut down pretty early but no biggie just go to another part of san fran for dinner. the only downside to the location is that one side of the hotel is directly on market st. which is pretty darn noisy what with all the buses trolleys foot traffic etc. we started out on the third floor and after spending literally - straight hours one afternoon listening to a street performer rap (what stamina!) we did ask to be moved. the front desk was extremely accommodating and immediately moved us to the opposite side of the hotel -th floor slightly bigger room better view. unfortunately the second room was over a restaurant that was also somewhat noisy on saturday night but it was bearable. the rooms themselves were very nice clean comfortable. mostly renovated although the sliding doors were obviously original as were possibly the tubs-showers. the rest of the fixtures were updated nice toiletries. as per all travel guides--be careful not to touch the mini bar or you will be charged $---- even if you dont consume anything! instead we ordered a separate mini-fridge for the room. $-- for the whole visit which was no biggie but come on giant hotel seriously? just give me a mini fridge. isnt crazy good service the reason why people stay with you guys? (this is not to mention the $---day we paid for wi-fi. and the $---day valet though fortunately we did not have a car.) i think these fees are standard to the giant hotels not just the hyatt regency but i really dont get it. we didnt eat at the hotel at all (figured we could get hotel food anywhere why waste the culinary wonder that is san fran?) so i cant speak to that but we did meet friends downstairs for drinks one night. pricey but they were top shelf. and the waiter kindly comped my first drink when he saw i didnt like it. overall we were with the stay for the price ($----nt). it was clean safe and comfortable and the staff-customer service was great.',happy
id16753,' stayed here number of times in the last - years and just got the impression it needs a bit of a refresh. room furniture was quite bashed up and the pool furniture has seen better days. red fields sports bar has never really worked with a very limited menu. on the plus side sally is was excellent. overall on my next visit i might check out the omni down the road.',not_happy
id16754,' i have to say that the paramount hotel has a wonderful location. the hotel itself is very luxurious. tidy clean helpful staff and with very handy rooms for a single person or even for two. ok usually they have small rooms...but did you really want to go to nyc manhattan about -- seconds (no joke) from times square and broadway to stay in your room ? no way. paramount is perfect and i will definitely come back if i have the chance.',happy
id16755,' i had booked - rooms back in march for a saturday night called back in june to add friday night on both rooms reserved as well. i was told by girl at front desk i had both rooms reserved for friday night as well. when my friends and i checked in on friday we were told we only had - room for friday night and the - rms for saturday night. we had - women squeezed into - rm with - double beds! they never added the -nd rm onto my reservation for friday and they were now oversold. the front desk was not apologetic at all and one of them was the manager. we then talked to another manager who was helpful even though he couldnt give us another room he did give us complimentary breakfast for both mornings of our stay. also when we checked into our second room the next day (at -:-- pm) our -nd rm was not ready yet but were given the room keys. we were told it would be ready in -- mins. when going up to the room we currently had (the -nd rm was directly across from first rm) the door was propped open but no one was even cleaning it. my question is why give someone room keys to a dirty rm? the neighbors down the hall from us had the same issue! finally after -- mins our other rm was ready. but then the maid told us she would bring us up more towels because she hadnt fully stocked the bathroom with towels. she never brought up those towels. we had to call down to get them brought up to us later that night!!! too many issues to deal with for a - day stay!',not_happy
id16756,' so i was looking for a unique hotel experience in boston and came across the ames a boutique hotel recently renovated. i love history and this building was the former headquarters of the ames plow company and at one time was the tallest building in boston. the rooms have an exceptional layout and you can tell they used wonderful bedding materials that are exceptionally comfortable. in addition there is a fabulous restaurant the woodward which had a great weekend night scene and great food. of the dozens of hotels ive stayed at around the world this surpasses all of the big chains and is in the top -% of places ive stayed.',happy
id16757,' my husband and i stayed at the white swan inn for three nights in early nov. we were a little apprehnsive when we arrived the stairs and the lift werea bit of a cchallenge however we warmed tothe quirkyness and really enjoyed our stay. my husband had trouble will his internat connection and darren from the front desk was really helpfull in getting t sorted for him. the room was clean trhe bed comforatable and the location was excellent. also having a seperated dressing room was fabulous. there is no airconditioning so if you are prone to getting a bit warm then that may be a problem but this hotel is reasonably priced clean and really well located. however it ias not a modern big flash hotel but we warmed to it and enjoyed our stay.',not_happy
id16758,' having not stayed with them before my wife and i elected to stay with homewood suites based on a recomendation from a friend. it was a fantastic choice! location: they are very close to almost everything downtown - theyre right next to the convention center retail shops are all around only - blocks from pike is market a short walk to pioneer square and only a few blocks from the monorail to the space needle-seattle center. depending on how much luggage you have you could even take the light rail from seatac airport to westlake station and walk the four blocks or so to homewood. they are a little removed from the university district and queen anne neighborhood. rooms: we had a queen studio that was very roomy - full refrigerator satellite tv dishwasher-sink microwave huge bathroom and closet. one of our cabinets had broken hinges and the shower curtain-bar in need of repair but those are trivial. you even get a bag of popcorn every night! the bed was very comfortable. you can hear the traffic at times (pike can get pretty busy) but they do provide earplugs (i didnt find that i needed them). service: the staff should get a six-star rating - they were quite possibly the best staff i have ever encountered. the front desk is very friendly and courteous (one of them even recognized us walking around downtown and stopped to chat) the breakfats personnel were great and one of the maintenance men ran out in the middle of pike street to hail a cab for us in the rain! speaking of which - they also provide complimentary umbrellas for guest use. we had a fantasic experience at the homewood and plan on staying with them again on our next visit to seattle!!',happy
id16759,' when my wife and i stayed it was on a business trip but we mixed in some fun on the riverwalk! the hotel was wonderful. they closed one of the pools because of rain so that only one was open and it was overcrowded. the exercise facilities were nice. the evening snack time and breakfast was great also.',happy
id16760,' perfect location clean and courteous staff all added up to a great stay. its in an area with plenty of stores ( the mile) and restaurants. hotel lobby is on the -th floor and the elevator to get there was annoyingly slow but overall i would highly recommend this place regardless if your there with a family friends or on business. the subway to wrigley is a --- block away from the front door.',happy
id16761,' i recently spent - nights at the courtyard philadelphia downtown while attending a conference in philadelphia. the location only a block or so from the convention center was terrific especially at a colder time of year. not only was it close to the center though but it also was easy to walk to many restaurants and even to the art museum. what struck me upon first entering the hotel is how well they preserved some of its older architecture. it is a large hotel and our room had a not bad-not-wonderful view of a parking lot and macy is. however it was a large corner room and my roommate and i were glad to have the space. i would also single out the gym and the staff. the gym was clean and the equipment was in good shape. the staff were friendly at check in check out room service and otherwise when i encountered them. they were glad to tell me some of the history of the building which i appreciated. i cannot say the restaurant is all that good. i had lunch there upon arrival and there barely seemed enough staff. the food was food and that might be the best that can be said. the location (and decent rate) is enough to recommend the courtyard but i liked the room and some of the other features enough to consider a return stay if any other business or personal interest takes me to philadelphia in the future.',happy
id16762,' upon arrival at hotel the desk agent was outside with two other guys smoking and not friendly. the room was a big joke nasty . the kitchen range was broken alone with the fridge. the bathroom had mold all over it. toilet did not flush and no one was able to help me. on saturday my child woke up to two small roaches crawling on him. this hotel really need to be shut down poor mgt. and rooms are not up to choice standards.also hair was found on bathroom floor and wall. when we pulled back to covers the sheets were filty likethey have not been washed.',not_happy
id16763,' i used this hotel as a stop over for one night but for what i paid it wasnt bad. the staff were polite and check-in-out was easy and quick no surpises. the concierge helped us decide the best tour package. the room itself was cozy the washrooms were clean and the maid did her job well. the restaurant had nice food and a freindly wait staff. i guess it could use some renovation work on the outside. i picked this hotel for its location as we were flying back to t.o. the next day and it definitely served its purpose.',not_happy
id16764,' clean and good sized rooms. hotel is centrally located in midtown but on a relatively quite street. not much of a vew from the room and no swimming pool but free internet access and in-room mini fridge and microwave. staff is friendly and knowledgeable. subway station is a couple short blocks away and there are a few ---hour convinient stores nearby.',happy
id16765,' hotel location is not good if you like to spent time in downtown. you have to spent -- usd for taxi. but it is very close to the airport and nice place for workshops or other business. and they have free airport shuttel. food in the restaurant was pretty good but breakfast is poor comparing to other us hotels is stayed. swimming pool and gum are very small.',not_happy
id16766,' as a kimpton regular this is by far the worst stay of my kimpton experiences. in fact i would have never guessed this hotel to be a part of the kimpton family if i did not know ahead of time. sure the location is good but is there really a bad location in downtown sf? the hotel lacked a sense of style it was just old - and rundown. the rooms were small even by sf standards. the hallways were dirty the carpet old and the hotel had the feel of an old holiday inn. the tv remote did not work the hotel phone was broken (would not dial out or down to front desk) the bathroom so small i could not fit between the toliet and the sink. no hair conditioner was provided and nor were the tolietries were replenished during my stay. all in all my worst kimpton experience over the past - years (--+ stays). if you want to stay at a kimpton hotel in sf then try the harbor court hotel.',not_happy
id16767,' i had a confirmed reservation i made a month in advance for tuesday the -th. i was flying in late and i called the day before to confirm that late check-in wasnt an issue and was told that i was fine as long as i arrived by -:-- am. when i did arrive i was told that my room wasnt available. they gave me a number of possible explinations: - we may have given your room to a diamond rewards member. (this isnt valid because they have to book -- hours in advance and they should have told me this when i called on monday) - our system doesnt keep track of reservations very well. (this may be true but youd think a larger chain would have decent software) - the people at the front desk might have messed up. (i dont even know how to answer this one) - someone may have not checked out on their scheduled date and our policy is to not force them to do so. (this seems very unfair. i do the right thing and make my reservation far in advance and call to confirm the day before but some other guy gets to keep my room???) they ultimately found a holiday inn on the other side of town for me at about -:-- am but it was dingy and the ac didnt work well. i ended up getting about three hours sleep before a number of business meetings on wed. after all of this i may never stay at a hilton again.',not_happy
id16768,' we have stayed at the harborside inn in boston years ago and are to report that it is still a terrific place to stay when visiting boston. hotels are expensive in boston so it is going to come down to location. harborside inn is right in the middle of the city ...close to explore many tourist sites on foot (the harbor the aquarium boston common and of course mike is pastry shop!) the actual hotel is clean and the rooms are very nice. comfy bed and pillows. the underground station is right outside the door if you are venturing to other areas. yes it is true other than some java in the lobby there is not a breakfast included. but you can get coffee and breakfast at ----; starbucks right outside the door. as for the hotel it is like a boutique hotel interesting architecture and this time we had a room with a city view which was quite nice. we will stay here again in the future.',happy
id16769,' my husband and i stayed at the gunter hotel for - nights in june ----. this is a lovely restored hotel that has recently been through a refurbishment or remodel. our room had all new decor paint and linens. it was very attractive and comfortable even though the room was smaller than a normal sheraton might be. the bathroom and closet were also smaller than normal. however we didnt care since it was charming. we had a queen sized bed which worried me at first because we have a king size at home. however the bed was so comfortable that it was just fine. all of the employees were very friendly and seemed to all know our names. i even asked one of the men on the second day as he greeted me good day mrs.____ if he learned everyone is names. he said he tries to do that. it seemed like all of them did. the valet parking was $-- a day with in and out priveleges. i thought that was steep and had read that there was a parking lot behind the hotel charging $- a day. when we checked into it it turned out that you have to pay that each time you take your car out. in addition it looked a bit creepy around that lot and my husband didnt want to leave the car there. since we were planning to take the car out a few times each day it wasnt worth changing. the only thing we didnt like about the room was that they had a comforter on the bed that weighed alot! both my husband and i felt like we had those radiation shield aprons from the dentist lying top of us when we had the comforter on the bed. it was a nice color and new but way too heavy! the bakery in the hotel has coffee and lots of pastries. we went there quit often. the restaurant has a nice lunch buffet for about $--.',happy
id16770,' stayed for - nights in february but what i thought would be a quiet and relaxing environment turned out to be noisy and with kids everywhere. for two nights i had difficulty sleeping because of the noisy neighbours. the walls are very thin and one can hear every sound from adjoining rooms. after the first night i asked to move to a -nd floor (top floor) but the front desk was less than understanding and not helpful in any way. i was a nuisance. front desk said we are full (but was it so difficult to simply reallocate rooms - i wasnt asking for an extra room?) this spoiled an otherwise ideal choice. lovely grounds and good club room meals. didnt use the pool because of the onslaught of kids. didnt expect this in a golf resort. didnt use any other facilities in this resort. room was comfortable with good provisions.the bath tub was narrow and with the shower above made showering somewhat difficult.',not_happy
id16771,' this hotel has to be rated on a slightly different standard than just about every other hotel. it caters almost exclusively to the texas medical center particularly the m d anderson cancer center and texas heart. the hotel is a typical -- story holiday inn. slightly run down (carpeting and furniture need a refresh). but it four blocks walk from most hospitals and they have a wonderful shuttle service that takes you to hospitals shopping areas and just about anywhere else you want to go. unquestionable the best shuttle system of any of the hotels with super helpful drivers. im a guy who hates to be without a car but the shuttles are good enough that you dont need one. the front desk staff are wonderful nd cant do enough for you. be sure and ask for the md anderson rate and i really recommend a one bedroom suite ($---). if you are here with a spouse and one of you is going through chemo having two tvs and a separate sitting room is well worth the small extra cost. another small surprise is the in house restaurant which is much better than average. there is also a pizza hut and a burger king across the parking lot and the shuttle will take you to a nice shopping area where there are about a dozen nice places to eat. there are also a bunch of places that deliver and the kitchenette in a suite has a full sized fridge a two burner cooktop toaster microwave and dishwasher. there are also place settings and a few pots and pans. this is not a place id like to stay at for vacation but it is excellent place to stay when getting medical care. by the way m d anderson is an amazing place. world class',happy
id16772,' as always when it comes to grown-up activities involving sound judgment and decision-making i leave my travel accomodations planning to my girlfriend amy and was richly rewarded when she booked us for an overnight stay at the charming and historic herald square hotel. this former home of life magazine was conveniently situated on --st street between -th and broadway (and our stomachs reminded us just a street down from korea town on w. --nd street!) in what they call the midtown garment district. more importantly the herald was extremely reasonable as far as rates go - it bills itself as a place where you can spend the night not a fortune and that is just what we po folk from down south (baltimore) did. life had been housed in two different offices before coming to this location which was specially built in ---- by the magazine is founder-editor john ames mitchell to house his staff of artists and writers. according to the hotel is web site the architectural team of john mervin carrere and thomas hastings (exponents of the beaux arts school) designed the building and sculptor philip martiny was hired to create winged life the winged golden cherub that was to become the symbol of the magazine throughout it is existence. martiny is original sculpture still hangs over the doorway of -- west -- street and a larger cherub peers through the plate-glass lobby window. knowing the mercurial habits of his mag is creative personnel mitchell requested that the architects equip the building with bachelor apartments on the upper floors creating little homes within life is home there. our renovated bachelor is apartment was on the -th floor which we reached by taking the world is smallest and curved elevator (amy and i weigh a combined --- pounds but with backpacks on felt like we were squeezed in tight as sardines.) either people were inordinately tiny back then or this shaft was a converted dumbwaiter. but that is ok we enjoyed taking the curved stairways. our big brass bed was the stuff dreams are made of - roomy and with a comfy foam mattress that lulled us into the land of nod. the lower levels of the herald square hotel also once housed the studios where such legends as the gibson girl - artist charles dana gibson is iconic symbol of elegant feminine beauty and american pluck - were born. the gibson girl was the belle epoque barbie the it girl of her turn-of-the---th century times a pen-and-ink rendering of the spirit of an age. many writers have attempted to describe the gibson girl and in america is great illustrators susan e. meyer put it succinctly: she was taller than the other women currently seen in the pages of magazines.. infinitely more spirited and independent yet altogether feminine...though always well bred there often lurked a flash of mischief in her eyes. the current hotel has a gallery of vintage life magazine covers from this era lining each floor and each one seems to capture the wit charm - and yes even mischief of this bygone period.',happy
id16773,' we atttended a buisness trip in ca in july. we were coming from rochester new york and were going to be in ca for -- hours. for the meeting we were attending we needed to have items shipped to ca and stored somewhere until we needed them. i called the hotel whitcomb restaurant manager david and explained what we needed. he said no problem at all we can accomodate you . i had perishable items shipped to the hotel - days before our arrival. the hotel stored these items in there cooler free of charge! i also had to boxes shipped with other items we would need and they stored them too. anything we asked for they were able to get for us. we had luggage lost at the airport and the hotel helped us get our luggage back that same night. the hotel was an historic hotel with alot of character. we make this trip annually have decided the hotel whitcomb will be where the - of us stay from now on. we actually sent them a gift basket because we were so with everyone is service!',happy
id16774,' first day sink did not work a-c thermostat did not work -- degrees all - days drain pipe in ceiling over tub dripped water continously these were never fixed despite reporting them. no coffee available except for small pot in room. this hotel is okay has no amenities is not worth the price.',not_happy
id16775,' we were in chicago celebrating my wife is --th birthday. we were there for - days. we had a fantastic time in chicago. the westin was in a perfect location. we had a partial laveview room and we loved the room. we travel quite a bit so it is sometimes hard to impress us but the westin did just that. the hotel was very clean and the staff was very helpful. we used the concierge desk a lot and they always had great recommendation and made most of our dinner reservations. one concierge was particularly helpful to us and her name was marina. i asked marina to order flowers for my wife and have them placed in the room before we arrived and she did a great job in taking care of my request and alos helping me pick out a special place to take my wife for an evening out on the town. marina also sent a complimentary bottle of wine which we thought was very generous. when my wife walked in and saw the flowers she was so moved at how beautitul they were. thanks marina. overall the hotel was the perfect place for this special occassion. my wife now wants to visit chicago again for a long vacation and of course our choice of hotel will include the westin. by the way the name of the (heavenly)beds speaks for itself. how do they do it?',happy
id16776,' im a disabled adult that stays in san antonio once a week. twice now while checking in with my service dog ive been told i would be charged the pet fee and even after calmly explaining that she is not a pet and my service dog is protected under the ada laws that it is clearly illegal to charge a pet fee when a service animal is accompanying a person or person(s) with a disability twice (two different stays) the guest staff was rude and very hostile. the first time the lady just seemed misinformed and apologized for the inconvenience. she did not charge the pet fee after i happily explained trying to educate her. now! i just checked in for the -nd time. only a week later and the man who was working the front desk got very rude and hostile. he was extremely unprofessional and when confronted with my rights as a disabled adult with a service dog he tried to tell me that because i didnt note it on my reservation that he could have denied me the room i had reserved for a week! he later after being very rude gave me the room with no fee but told me from now on id have to make sure my reservation was noted that i was traveling with a service dog... but why did it have to come to that? needless to say they have just lost my weekly business and i will keep spreading the word. this is unnecessary and extremely uncalled for. if people are going to staff motels and run them correctly offering quality customer service they need to educate themselves on the laws. now on a side note i do however take full responsibility if my service dog causes any and all damages (which she would never) but i refuse to pay a pet fee when my service dog(medically necessary for me to have with me at all times) is not a pet!!!! this kind of discrimination and poor customer service needs to end and the only way that will happen is if businesses start educating their employees including the owners! http:--www.ada.gov-qasrvc.htm number - protects me and my service dog. thank you.',not_happy
id16777,' this hotel needs some serious renovations. the walls in my room had peeling paint and scratches. the decor was horrid and so mismatched. made no sense at all. you could hear everything going on in the hallway or room next door at any given time. the bathroom was small and the toilet and shower drain kept clogging up. we had to call the front desk twice on separate occasions to fix these. the only thing four star about this hotel is their lobby-restaurant area downstairs. its in a prime location downtown which comes in useful since you dread going back to your room.',not_happy
id16778,' this was our second stay at the tuscan (the first was -- years ago). it is a wonderful clean place to stay and but two short blocks to fisherman is wharf. earily evening free wine tasting (or wine drinking- they give you a full glass af several wines). in the morning free great coffee and biscotti in the lobby- with carry-out cups. our room was always cleaned but they only give out - towels? i guess you only get one towel per day. it was interesting that we received a better room price by going thru travelocity then by calling the hotel direct??? if we ever return we would try to stay here for the third time..',happy
id16779,' my husband and i stayed here over the weekend. we enjoyed ourselves. the room was clean the staff were friendly and the room service was great. my only complain was the central air no matter how low we set the air for room ---- it was still not cooling up as we wanted. <-',happy
id16780,' good room and good location for a reasonable price. the room had a good view of a car park but was a reasonable size but there was a lot of noise from adjoining rooms and the corridor. hotel has an excellent location near union square and i was prepared to overlook the deficiencies because of that. against very poor service the lobby was a disaster area where you could not hear your self think. breakfast buffet was expensive and overcrowded and service was very slow. would i go there again yes but only because it was cheap and in the right place.',not_happy
id16781,' my wife and i stayed in this hotel for seven days in the middle of december ---- from sunday to sunday. from the airport transportation i made reserved through the hotel to the room doors that did not lock to the ppv movie system that did not work this hotel is a mess. i received an email about great --% off deals through the hotels website. i booked an airport transfer and it read they have the reservation will be in touch. nothing. i had to book a shuttle and wait almost an hour. when i checked in i asked for a high floor and a king bed which the agent smiled and said no problem. the -th floor is not high at all and i got two twin beds right by the elevator which i was too tired to go down and argue about. the agent also said he was going to slip some drink coupons under the door which never happened. the safety lock on the room was also broken off and the door did not lock. we did not sleep all night due to traffic noise. the staff was able to move me to a higher room on the --st floor two days later which was much quieter. no king bed available (even though they had availability online) due to overbooking. this room the ppv did not work and the door did not lock - latch properly. we even came back to the room after house cleaning went in and the door was unlocked! the staff said they would send someone up to fix the lock and the ppv system repeatedly for about --- days. every other day the room key did not work and we had to go down and get a new one. when i asked about the airport transfer i booked the agent at the front desk gave me a blank stare. he then mentioned it was probably booked through the concierge. too bad he did not work today though. on a sunday? come back tomorrow morning and ask i was told. well guess what? he did not work monday either! when i did finally ask about it on tuesday the concierge was lost as expected. he made me feel like i made it up and i had to show him the email offer for the specials (which came from the gm by the way) and how to book it via the home web page. he said it must have gotten lost. he said he would contact the gm and the manager and see what they could do for me and let me know. he felt very bad and was very nice with good follow up mentioning he would call them every -- minutes. he finally spoke with them and he told me there was nothing they could do so sorry. i also waited till the concierge was available to buy empire state building tickets. what hotel has a concierge that has monday and sunday off and works strange hours? like off at - or -?when i bought the - tickets to the empire state building i thought they were discounted until i got it and saw they were the same price. the food in the bar is is not very good either. i would have moved from the hotel when told there were no king beds on wednesday if i could have found another hotel with availability and a somewhat reasonable price but they were all booked.',not_happy
id16782,' surrounded by neat art shops and restuarants such as john elways. very clean and excellent front desk service.',happy
id16783,' to start this ritz is located right next to the epicenter charlotte which is a block of restaurants bars clubs a theater and numerous other entertaining things to do and is great of people watching. it is also about ½ a block from the arena so perfect if you are attending a game. this is the plus but also the minus. be sure to ask for a room that does not face the epicenter if you want to rest. you can hear the club’s bass all night until they close. the service was great overall. i do enjoy relaxing in the bar downstairs. there is always live entertainment in the evening and the bartenders and staff are great.',happy
id16784,' i have stayed in major hotels around the world and truthfully was not expecting much from an older down town baltimore hotel. i was totally wrong. we came for two days for the baltimore marathon (i was not a runner only grand kids watcher) and we were met upon arrival by cliff carrol who instantly put us number one on his priority list. he was friendlyconsiderate and extremely helpful. he handled the baggage retrieved ice for the room and he even checked with a trendy restaurant for us to arrange shuttle transfer and reservations ---for nine of us in three rooms. what service!!!! there was a mix up thanks to family misinterpretation of rooms needed and the front desk was extremely patient with us to straighten the problem out. they did this with a friendly manner in a stressful environment and should be applauded for there fine and successful efforts. the rooms turned out to be end rooms in the south tower and were perfect for the families involved. the rate of $--- with two breakfast buffet slips per nights stay which i thought excellent for room size and hotel location not far from the inner harbor. there is a $-- parking fee-we stayed two nights and were only charged once for this. the breakfast buffet at shula - near the lobby was outstanding for both kids and adults with friendly servicegood food and pleasant surroundings. $-- was very reasonable and we had the slips for two which helped with cost. i highly recommend this hotel and would stay here again--and hope to :-)',happy
id16785,' i spent two nights at this hotel back in august of ---- at the beginning and end a trip from san francisco to monterey. we booked the standard two queen room and were very with our stay. the room was wonderful with great beds a nice bathroom and we also had an excellent view of coit tower as well. the location only - blocks from fisherman is wharf made it a perfect base for exploring the area we were able to walk or take public transportation everywhere we went. if we hadnt been driving to monterey the next day i wouldnt have rented a car. there is no need when staying in this hotel. the valet parking was very convenient and seemed secure as it is attached to the hotel. a lot of hotel parking garages-lots are not on the same premises as the hotel in the area. the restaurant located in the hotel was excellent and the morning coffee-biscotti was really nice as well. would love to stay there again if were in the area.',happy
id16786,' this was my first stay at the hotel. i have previously ignored it as i had heard the rooms were small and unappealing. i was very surprised when i checked in. service is friendly the room was bigger than expected clean and reasonably light. the hotel packs in a few extras: free internet a small but acceptable gym water machines on each floor and as usual with cq there is a stand alone bar restaurant on the ground floor which is pretty popular. there is also a lounge business room on the ground floor. the bed was comfortable and the room quiet. given the price of midtown hotels if you know ny and how to get around downtown this is definitely worth considering.',happy
id16787,' we used our hilton points for this stay so i cant comment on value all other aspects of this hotel were fantastic. we arrived early and they were able to accomodate us with an early check in which was terrific! our room was fantastic - two queen beds in times square - queen not double! the room was surprisingly large for manhattan and had all the amenities - including a small fridge and microwave. that was wonderful for keeping drinks yogurts etc. to help offset food costs and for heating up leftovers - food portions in the u.s. are huge! the location was terrific - we were one block away from the --th street subway station from where we could go almost anywhere - -- minute walk from central park moma and --rock. broadway theatres all around us and the craziness of times square just around the corner.',happy
id16788,' i stayed there for three days on business and whilst the staff were helpful and mostly friendly i found the general atmosphere opressive and gloomy from the black scuffed floorboards to the brown fur skins on the lobby wall. there was a perpetual smoker on my floor and so it smelt of cigarette smoke and my window looked out onto the kitchen extractor shaft. they kindly swapped my first room to another but it had the same problem! the japanese restaurant was excellent for lunch and whole foods is just over the road if you are craving something fresh and wholesome to eat for breakfast rather than more waffles or pancakes. it is location is great and the rooms were clean with nice shampoo! only other thing was that the ipod dock made my ipod crash and the wi-fi wasnt free. dont think i would stay here again.',not_happy
id16789,' hotel is very clean safe and close to nice restaurants. the area is under renovations but the hotel is in very good condition. is very close to hospitals and attractions. excellent rates services and facilities.',happy
id16790,' the location was great-- on the bay nice walking paths and bike path. the restaurant has really good service ambiance surprisingly good food; nice outdoor seating (including seagulls!). really nice kingsize bed and the view of the bay from the terrace was worth the price. will return every trip to san diego only negative: really really flat pillows probably bought in the -- is',happy
id16791,' weve stayed at the roosevelt - or - times and enjoyed it each time. while some rooms may be small compared to suburban or interstate hotels they are clean and well furnished.our bathroom was spotless and so were the white spread and sheets. the carpet passed the white sock test. be sure and keep your card key in the pocket provided or at least away from your credit cards- they are sensitive. we ate breakfast at blake and todd is across the street most days. if you book with the hotel directly check their packages for specials. i rebooked the room at a lower rate a few days before arrival and saved $$$. we were on the -th floor so light sleepers might need a mask and earplkugs. i appreciate the watersaving showerheads; the showers are larger than most european ones but smaller than the usual marriott or holiday inn ( tubs are not in every room).',happy
id16792,' stayed there during a business trip to boston. in spite of the location across the street from the tufts medical center the hotel is quiet. even though my room was facing the hospital directly i was not bothered by noise. the room was basic but has what you need. a large bed a desk flatscreen tv and enough storage space for clothing. the only grievance was the absolutely horrific scented soap lotion and shampoo kit. i smelled like lemoncurd after my shower and after two days i bought some unscented products at nearby cvs. why dont these hotels just buy unscented products that everyone can use? (and which do not give you an allergic or chemical reaction!). the hotel is conveniently located for chinatown boston common and the shopping-convention area. the staff is helpful and service minded. no complaints here. but at the end of the day it is just another hotel -- nothing great about it.',happy
id16793,' it was my trip to seattle and the hotel will definitely be a huge reason we come back. great friendly staff allowed us to check in early (--am) and get an upgrade to a room with a great view of the space needle. the decor is wonderful and well worth the price. made us feel like we were staying in a boutique hotel in sf. the beds were comfortable and with a bf who is over -- that doesnt happen often. there is an amazing thai fusion restaurant - asian breeze - just down the street. everything is delicious and very reasonably price. plus the decor is trendy and unique. the monorail and light rail system made getting downtown extremely easy and very affordable. sure beats $-- cab rides everywhere. the cute mini cupcakes and coffee @ -pm was a nice touch. they also held our bags after checkout so we could mill around the town before heading out to the airport. i would highly recommend this hotel to anyone looking for a fun couples weekend getaway wanting to take in the sites and sounds of seattle. i cant wait to go back!',happy
id16794,' i was very pleased with our room quality. the room has a kitchen area sitting room area bedroom area sink and bathroom. it was comfortably designed and clean and bright. the complimentary breakfast was a nice touch. the staff are very friendly. we got this room on priceline for a good price and were treated very well regardless. the location is not perfectly central but there is a shuttle as well as nearby buses to take you downtown. i found the location quite convenient as it turned out.',happy
id16795,' my daughter and i stayed here for five nights we loved evey moment any problem we encountered was delt with promptly and efficiently! brunch too expensive!',happy
id16796,' the hotel is located in the centre of boston downtown. restaurants like legal seafood steakhousees like smith and wollensky bars etc. all nearby. nice surroundings with a park. friendly reception-front desk. hotel was former a radisson. seems that the transformation to a boutique hotel is still in progress. unfortunately no hotel information in the rooms no recommendations or any other material like postcards envelope directory etc. plus is the inhouse emerald lounge. prices are very high as it didnt actually offers a - star overall experience. maybe next year...',not_happy
id16797,' attended a friend is bday party in hotel fig is outdoor morrocan style pool bar for the first time. very impressive with location and the view of the surrounding l.a. skyline. the mojitos were very good and strong but heard the wine by the glass wasnt too good. the sampler mexican appetizer platter was expensive (about $--.--) and one of the worst tasting mexican food ive had in a while. order a plate of french fries at the lobby lounge and theyll bring it to you by the pool bar for only $-.-- instead. the view and the location is worth the visit. great place to for bday party.',happy
id16798,' great location- blocks from subway(broadway & --th) great rate clean got a room with a newly renowed bathroom. love that! good size.',happy
id16799,' a friend recommended this hotel to me because it was cheap...or at least cheap for nyc standards. i read some old reviews that made it look to be a dump and i read some more recent reviews that made it sound good. so i took a gamble and went with it. im glad i did. when i went to my room i found it immaculate. it had a sink. a closet and a really comfy bed. the bathrooms were shared bathrooms but there were so many that i did not have to wait in line to use one and they too were immaculate. i felt great using them. they had internet access. unfortunately i had to pay for it but it was a small inconvenience. they had liquid crystal tv which in some channels did not have good reception but i did not come to nyc to watch tv. i only cared about the weather so the one channel that mattered in that respect was clear. there was a time when the internet didnt work properly and the shower shut off momentarily and the card to open the door didnt work but the -- hour staff was on hand to solve the problems that arose. i loved that it was so central to everything. unless i had to go really far for something i usually walked to where i wanted to go. i would definitely use this hotel again. loved it.',happy
id16800,' this hotel was great. it was a boutique hotel so small enough to be intimate but not too small as to not have the features i wanted. i had a river view with a window seat to look over the river and the city. the front desk was very friendly and helpful and always willing to give advise or help in any way. there was a wine hour from - to -pm which was very nice and hot cookies in the afternoon (i missed these as i was in my conference). the rooms were spacious enough and very clean. the hotel was located a few blocks off of michigan avenue so i could easily walk to the areas i wanted to go. overall an excellent experience.',happy
id16801,' during a busy weekday the staff and management of the st. francis went out of their way to make me and my family (including - little ones) comfortable. although the historic building and great location is enough to ensure vacation memories that will last for decades the incredible hospitality extended by the st. francis staff creates unexpected memories that will last forever.',happy
id16802,' loved this hotel great location near everything awesome room nice and big bed no doubt best i have ever slept in hotel very nice and clean staff friendly gym could be better but overall fantastic.',happy
id16803,' good location for a quick trip to dc when your surroundings dont matter. was very glad to have the free wi-fi. stay here if you are independent and can navigate dc by yourself.',not_happy
id16804,' got shared van from sfo to hotel was very painless. checking in went ok but card machine was playing up so couldnt get room keys so they took us to the room and told us to come back for the keys later. we were given a choice of - rooms one on the -th floor that was subject to a lot of lift noise or one on the -th that was quieter but had a smaller window. we took the one on the -th (---). we were informed that there was a little function happening in the lobby later with free wine and entertainment provided by the bloke that checked us in it turned out it was just him with an electric keyboard plonking away. room was a very nice size compared to rooms we have had in american citys before. decent sized walk in closet with a safe. bathroom was al right size wise but bath looked very grubby. bed was large but not very comfortable (we do have an exceptional mattress at home though) but we slept well. location wise the hotel isnt too bad but we did see a number of drug deals in close proximity within - blocks. nice bar next door and a few markets nearby as well. lots of students though. there are buses that go past the hotel from just above union square but to get to union square you need to take a left from the hotel then turn left at the corner walk down the block then wait outside a dry cleaners. san francisco seems to have a huge homeless-drug-drunk problem they are every where staggering round asking for money quite clearly doped up or drunk. as said before we did see quite a few drug deals while we were there for a week possibly --+ and quite often when walking around the city you could get very strong smells of weed yet the police dont seem to do anything.',not_happy
id16805,' i stayed here for a few days while doing work in the area. the check in was quick an the front desk representative was very informative. the rooms are modern updated and clean. infact the whole hotel look like it had been refreshed. the beds were comfortable the ac was quiet and a very spacious bathroom. breakfast was adiquate and everything was fresh and tasted good. you are very close to --- but youd never know it when you are in the room. house keeping did a good job refreshing the room while we were there and everyone was pleasant. the construction nightmare is further west on --- so unless you have to go through that area there are alternative ways to get around.',happy
id16806,' we stayed at sleep inn & suites austin for - nights and were treated to a great experience. all the employees & the management were not only professional and helpful but they were exceptionally friendly. we enjoyed this brand new hotel with gorgeous ultra modern rooms and the free hot breakfast in the morning was excellent with plenty of fresh fruit. this hotel is set in a beautiful park like location and there were many eating places close by. we will definitely stay at this hotel again when in austin.',happy
id16807,' stayed at the muse while we were in town to see a show. (the location is perfect for the theatres!) we really enjoyed our stay.it is pricier than where we usually stay but since it was only for one night we didnt mind. it really depends on what you are looking for. if youre looking for a basic no-frills room you can obviously find something that is cheaper than the muse. likewise if youre looking to splurge there are plentier of hotels that are fancier and more expensive. but the muse offers a level of comfort that you cant get at the cheaper hotels without the stuffy air of your typical pricey suite hotel.here is what we found. we booked online (thru the muse is own website- they guarantee to offer the lowest rate so dont waste time going through a middleman site!). i requested a balcony room for an additional fee. i called the day before to confirm our room and was treated very pleasantly over the phone.when we arrived at the hotel we had to track down the valet which took a few minutes but we werent in any hurry. the foyer is small but comfortable (much more comfortable than most hotels super-sized lobbies). the hotel is restaurant is just off the main entrance and though we didnt dine there it looked quite nice. we really enjoyed the atmosphere of the hotel. it is got a sort of casual elegance so whether you are dressed for a show or in tees and sneakers for siteseeing youll feel very much at home here.the front desk was pleasant and helpful though they were busy on their computers and phones most of the time so like the valet it was decent service but i wouldnt call it exceptional. (note- they were primarily busy doubling as concierges... if you need them to get show tickets limo dinner reservations etc just ask theyll get it!) we were early so the bellhop checked our bags so we could go have lunch awhile.checking in was a breeze and when we got to our room it was clean and comfortable. there was fresh ice in our ice bucket when we arrived. mini bar available (for your ew from our balcony but the balcony is huge with comfortable furniture. the room and bathroom were a decent size for nyc. comfortable bed comfortable furniture hair drier clothes iron modem jack large tv desk coffee maker toiletries bath robe even cotton balls and swabs are provided. good water pressure in the shower.we came back to our room to grab an umbrella after our show- a rainstorm had hit and we were headed out for a late dinner. the bellhop didnt like our single tiny travel umbrella and insisted that we take two full size hotel umbrellas with us. boy did they come in handy!we slept quite well - yes there are some street noises and also some typical hotel sounds- but nothing unusual for nyc! we enjoyed the late checkout (noon....many hotels boot you out at --am) bellhop stored our bags again while we grabbed some lunch. valet had our car out front in about -- minutes.we look forward to going back soon!',happy
id16808,' we booked this hotel for a family (extended family) weekend and highly recommend it to anyone looking for a comfortable place to stay in nice area (lexington and --th). the location was perfect - we walked everywhere and found many great restaurants within a - block walk for the most part. the rooms were perfect - big for ny and clean modern etc. nice enough lobby and the staff were very pleasant.',happy
id16809,' we stay at many kimpton properties scattered around the us and pick them for boutique feel and lack of starwood-ness! originally had booked a suite with spa tub through kimpton. upon our arrival however we were notified due to the hotel is recent opening a few rooms were still a work in progress including ours. the manager was very very apologetic and went above the cally of duty to find us room of similar caliber at some of the sister properties in dc . while we had no luck in that search we decided to stay at the palomar anyhow due to its great location to much of everything. our replacement room was excellent!! large airy and enjoyed the locittane toiletries....high end touch. would certainly visit this kimpton property again especially due to excellent staff and front of the house manager. keep up the good work.',happy
id16810,' my husband and i traveled to philadelphia for a convention last week. we wanted to find a relatively inexpensive hotel within walking distance of the convention center. i did some searching around online and came across the rodeway inn. i called the hotel directly to ask various questions and the young lady was very helpful and informative. i was given a discount for staying numerous nights and booking directly with the hotel. upon arrival i was a bit put off by the small lobby but we were pleasantly surprised when we entered our room. crisp clean white bed linen newly renovated bathroom keurig coffee maker microwave and mini fridge and a big flat screen tv. we enjoyed our stay and we were very with the level of service and location of the property.',happy
id16811,' we were in town for dallas biggest convention..mary kay seminar. even though this lovely boutique hotel is not an official listed mary kay hotel...you wouldnt know it. this is my -rd year out of - to stay at the magnolia for our seminar and it was the best by far. the staff was friendly helpful professional and provided first class customer service. our room had an a-c problem that was fixed immediately! staff stayed up late with cookies for our awards night.pink mary kay lemonade was available in the lobby and there were mary kay quotes every morning to read by the elevator. one morning a member of staff clearing breakfast even wished someone a good seminar year. lots of standout moments this year and i look forward to coming back next year.',happy
id16812,' dropped by lounge to check out hotel. sat at bar to have a glass of wine. menus were wrinkled. bartender left snacks from previous guest in front of us. never checked back with us. when presented check bartender scribbled on our check to see if pen worked. i understand that its a nice place with high end pricing. but back it up with the details',not_happy
id16813,' i just have to say that i was very impressed with their virtual online tour. i have never seen one so detailed. it was a real treat. it walks you through as if you are an actual guest. i have actually gone inside the hotel once before and i remember feeling like i was rich. from what ive been told luxury hotels at this time were being built in a way so that anyone entering its doors would feel like a millionaire. they achieved this with grand lobbies balconies and an all live in accessible layout. meaning you could basically live within the hotel area with a restaurant tea room ballroom theatre stores etc. i can say that while the virtual tour was impressive there is nothing that can top the actual feeling you get when you really walk up into the lobby. that you have to do for yourself! i also was impressed with the video tour which had clips featuring the hotel. i loved hearing about the cod restaurant and how marilyn monroe and joe domaggio carved their initials into the wooden table. also how princess diana stayed there! i even went into the president suite where she stayed (via virtual tour of course!). i liked hearing about when it opened and the elegant ghost story of the gold cost suite. and the feature showing the clips from movies that have been filmed there. totally awesome. the only complaint i have is that some of the rooms look like they could use a little more decorating. some have too much of that executive look and id also like to see more darker richer colors like in the gold coast suite i liked the dark blue with the bedding. but in the living room it looked too light and almost faded from age. though i think they should keep some of the rooms the way they were. especially the presidential. i think theyve left it the way it was since princess diana was there...and that is exactly what they should do.',happy
id16814,' my wife and i went to nyc for our honeymoon and stayed here. it would have been decent had it not been for the rude staff and manager. we had to pay for a night we couldnt be there because new york completely shut down all incoming flights. we told them we would stay an extra night to make up for not being there but we did not want to pay for a night we werent there. this was especially the case since we had to pay for a night in chicago and their concierge informed us that they were not booked the night we missed. after talking with the manager the concierge then told me that they were booked and denied ever telling me different. she also yelled at me and refused to let me speak with the manager. once i made contact with the manager he was equally useless and basically told me to screw off. glad i spent - nights worth of money there...for my honeymoon. also the rooms were rather small a-c didnt work and there are zero ammenities. dont go to nyc people are rude.',not_happy
id16815,' stayed at the j.w. marriott at l.a. live for a conference in february ----. hotel is clean bright and lively. rooms are spacious and modern. j.w. marriott and ritz carlton are co-located on the same property and there is a lot of traffic due to the - hotels and the conference facilities they share. lobby bars are lively well into the night. would stay again!',happy
id16816,' my first stay at this hotel in west la. read mixed reviews and glad i took a chance because it was excellent all round. service from staff was superior and all the rooms are in fact suites so even the basic accommodation has style equipment and comfort. i particularly enjoyed the pool area and private jacuzzi - just what business travelers need at the end of the working day.',happy
id16817,' its my -nd time in ny and cant belive this hotel ts new and fesh loved the design and staff were so nice showtime had a party whlie i was their bombed into so many celebrites gabourey sidibelaura linneyoliver platt and others...... i cant wait to come back to cassa',happy
id16818,' this was my first time staying at a boutique hotel in manhattan with my family. i chose on the avenue partly because of the reviews on tripadvisor and partly because they were offering a -- to --% discount on longer stays. im very impressed by the location (in a residential neighbourhood by central park near shops near lots of restaurants near a subway station) and by the friendliness and eager to please demeanour of the staff. on checkin i found out they had automatically upgraded my room without a price increase. my parent is panoramic deluxe suite was spacious and gave beautiful views of the hudson river - we enjoyed having breakfast and evening drinks out on their private patio. that being said be aware that they are doing major construction on --th avenue adjacent to the hotel which isnt scheduled to be finished until autumn ----. the hotel staff said that construction begins at -:-- am but on one day during our stay they were pouring concrete at shortly before -:-- am and it woke everyone up regardless if the room was facing broadway or --th avenue. also there is scaffolding surrounding the hotel itself because i was told they were checking for damage so you need to close the drapes if you dont want workers to inadvertently look into your room. the rest of the time the construction wasnt a problem.',happy
id16819,' just stayed here - nights at a conference. staff are all super friendly. room was clean bed was very comfortable. only real complaint about the room is terribly slow wireless but the business center off the lobby had - decent computers free for guests. breakfast buffet is good but servers are just ok. very nice but i had to ask for everything - set-up salt etc. conference facilities are good. comfortable and well-equipped. overall a good value.',happy
id16820,' we chose the hotel for its location in midtown manhattan and stayed three nights in march. we were on the --rd floor and had a city view which was great. the room was not huge but perfectly adequate with comfortable king bed ample storage and an a bathroom. the complimentary breakfast was surprisingly good: more than just a basic roll and coffee it included cereal eggs fruit roll coffee fruit juice and yoghourt. reception and other staff very helpful. a useful service was that you can store your luggage with them if your flight is in the evening - so that can give you an extra full day in the city. no safe in the room; only at reception.',happy
id16821,' had another great time at the hotel. the personal were great. mandy stood out by helping to put our stay over the top by making sure our party of -- people got everything we needed. thanks again for an great time.',happy
id16822,' stayed here for - nights while attending a convention in the hotel. nicely appointed rooms with large flat screen tv and comfortable bed. it was a little difficult to regulate the temperature in the room. the location of the hotel was ok close to the sf moma and shopping around union square. had to go further away from this area for good restaurants but there is a nice little pub across the street. concierge service was good and provided great directions and good suggestions. service in the restaurant and lounge was lousy - spend your money elsewhere. for breakfast there is a starbucks and mel is diner on the same block make the trip there instead of on the overpriced ($--) breakfast. i wouldnt walk around this area alone at night.',not_happy
id16823,' our stay at the hudson was amazing and ive been meaning to leave a review ever since as many of the reviews we read before our trip were very mixed. this hotel is young and funky there is a bar-club on site which is pretty expensive - $-- for a glass of wine and beer but it clearly pulls in a good crowd and for our first night with a late arrival time this suited us well. good location close by to central park and broadway which meant we were in easy walking distance to most of the main attractions. staff were always on hand and helpful didnt experience any noise in the rooms either. yes they are small but unless you have a lot of money to spend id say this was average for nyc. they were clean contemporary and comfortable. roof terrace beautiful but again expensive. we were upgraded to this hotel as the room wed booked had been flooded so couldnt comment on value for money as not ---% sure how much more expensive this hotel would have originally been.',happy
id16824,' the hotel is in greenwich village nearby the washington square arch. metro is everywhere. in a day you see a lot (min. - or - days). rooms with airco and our bathroom was renovated. we had breakfast and in the city you can eat everywhere. do it with a tourguide.',happy
id16825,' we needed a hotel for - hour layover at boston on the way to miami and teh hilton fitted the bill. its on the airport and accessible via a (long) walkway from terminal e. it aws a bit further away than i expected - maybe ----- mins walk and the hotel stands alone rather than being part fo teh airport complex but you cant deny its the best placed hotel if you want to cut out any problems with getting to and from when youre tired aftar a long flight. we didnt test any of teh facilities other than teh riooom which was large and comfortable with a big flatscreen tv. some good views over the airport. efficient chack in (although it was very late (--pm) when we turned up. well informed staff helped with transfer information and shuttle times. check out was fast too - although at -:-- am there wasnt a queue! the hilton is further away from other terminals. it is easier to get to them by using the regular shuttle which was running every -- minutes at -am and took only - mins to get to terminal b where we caught a connecting american airways flight the next morning. check the location of your onward connections in advance. incoming international flights use e (which is directly connected to the hilton) but onward domestic connections will be from other terminals depending on which airline you use.',not_happy
id16826,' despite the reviews about bedbugs i read on this hotel i can say that i stayed goodly from ------- tiil -------- in this beautiful hotel! ok you get what you pay for but the room is clean comfortable not very big but it is ok! no bedbugs or something else absolutely! personal is very kind you can ask about whatever you need! located on --st a very quite zone full of shops and services in -- metro train minutes you get at times square the heart of new york city. i recommend this place to everyone who wants to stay in mahn with a small budget. me and my girlfriend stayed - nights greatly! the day we left they kept our luggage until supershuttle-totheairport arrived and we could even use a bath if needed! unfortunately this hotel in not provided of any lift! but this is the only bad thing about! g.',happy
id16827,' having stayed at the zaza in dallas several times when we planned a trip to houston we had to check out its sister hotel. no yawns here. the interior is unmistakably zaza as is the focus on service. our room was spacious edgy and a true escape from the sameness of which all travelers grow weary. a very special thanks to rida the concierge all hotel covet for advice directions and the extra effort on our early check-in. an aside: we left houston for our next destination. our two-night stay in another upscale hotel while lovely in many ways lacked the polished tip-top attention to guest service offered at hotel zaza.',happy
id16828,' stayed here in feb - mar ----. very friendly and helpful staff. rooms can be a bit small - dark but the bar & location make up for it.',happy
id16829,' looktthe blakely does have a great location and the rooms are spacious by new york standards but if you are expecting service here you wont get it. im not talking forelock-tugging obsequiousness just a smile and a willingness to accommodate. having stayed at the shelborne murray hill and the waldorf on previous visits to nyc we were looking for something in between and the blakely fits the bill. however our stay was marred by a lack of friendliness in the staff. most of them seemed very young and i suppose this is their other job. there is definitely a difference in hospitality staff who make it their career. the guys on the door are fine. the desk staff are the problem. gee smile now and again okay. our main complaint however was that we requested a late checkout (ie an hour later than their late checkout of -pm) as we were flying back to australia and would have liked to freshen up beforehand. also such long flights require you to be at the airport - hours before takeoff and we didnt want to be there any longer than necessary. the hotel manual in the room reads as if this is not a problem. we were informed by a man at the desk (wearing a beige uniform) that it would probably not be possible but that if we paid half the daily room rate ($--- plus for an hour extra) it would be possible. mmmm nice. i wasnt seeking any compensation for the fact that the construction work next door going on during all hours of the night kept me awake or that the light in the bathroom was inadequate or that the hairdryer in our room needed replacing. how far do you think i would have gotten it i did. it wasnt the fact that they couldnt accommodate us for the extra hour that left me with a bad taste it was the fact that they could for a fee. a large one. oh and when our final bill (including $-- a day in taxes) was given to us we were charged for - beer and a jack daniels from the mini-bar at $--.--. we didnt use the mini-bar once and when we said it wasnt ours we were met with very unbelieving looks. having had almost universal praise on tripadvisor (that is why i booked the blakely) i feel like i am swimming against the tide here but if its room size and location you are after then the blakely is still a great option. and maybe it is used mostly by business travellers who arent interested in the hospitality end of the hotel stay but if you are staying for pleasure then you might like a bit of friendliness too and and not a everything-for-a-price mentality.',not_happy
id16830,' i had read the reviews prior to making our reservation for the weekend; but when we got there i realized the reviews must have been old..... the review indicated the rooms had been remodeled....hardly the rooms i saw needed to be emploded and rebuilt!!! first of all the room had the room darkening curtains only.... no shear panel behind them so that if you want a little daylight in the room your curtains are wide open for everyone walking down the walkway to peer into your room....second - the room decor did not even match and the bathroom was painted this hidious dark teal green color the sink did not drain and when you sat on the toilet it moved one inch from the wall and when you stood up it bounced into the wall making a loud bang the vanity light did not work only the heat lamp in the bathroom worked. the carpet looked like it could use stretching and tightened and there were two holes torn in the carpet right between the beds; and it was definitely dirty every time we walked barefoot in the room our feet were dirty!! gross! i mean tacky! it wasnt very clean inside the room or outside!! the grounds have trash everywhere. the pool was good and the huge jacuzzi was nice however my -- year daughter (happened to be at just the right height) was walking out the gate and it hit her face cutting her forehead pretty bad she needed - stitches!! i called the front desk to tell them what happened and request a late checkout i told them i needed an extra hour to let her lay down and stop the bleeding....but -- minutes later maid service is banging on the door the front desk is calling.... and wondering if we are checking out!! how extremely annoying when you are dealing with a child who is hurt and you already called the front desk to avoid all this stress and hassle....so ridiculous.... they could have offererd a refund or something for this injury incident..... some assistance would have been nice.... but for sure i will not go back to the travelodge again.',not_happy
id16831,' i had such an excellent stay at this marriott. i had initially booked the hotel online requesting one double bed a fold out couch and a cot. i thought we got a really good rate on it but boy was i surprised when i arrived! when i walked in there was a full sized kitchen complete with a tall refrigerator (bigger than a mini fridge but not full size) dishes appliances and utensils included. - separate bedrooms both with a queen sized bed and a living room with a couch! the pool was amazing check out and check in was a breeze. we were so exhausted when we came in that night that we called for an extended check out understanding that they would probably be charged a fee but they let us check out an hour later with no fee! the service was great the staff was friendly and everything was clean and easily accessible. i dont have one complaint!',happy
id16832,' let me start by saying we were in chicago the weekend of some international convention and thus hotel prices were through the roof!! i have never had trouble getting excellent hotels for a steal in chicago but this weekend was an exception. we got a great deal for the weekend at the avenue. average price per night was $---. my first impressions: our room was huge --you could have fit - queen beds in there comfortably. the problem with this is that the tv was so far from the bed i couldnt read the baseball score! and i have perfect vision. also there was a random medical grade hospital seat in our room even though we werent a handicapped accessible room. the good: location is to die for would stay here again knowing what to expect and loving the location. the beds are comfy. the curtains block out all light :-) it is a clean and comfortable (not exceptional) hotel. the bad: water pressure is non existent. i am all for being green but the shower heads are abysmal. there is no safe in the room but there are lock boxes at the front desk. this is incredibly inconvenient. im not carrying the queen is jewels but i like to put my jewelry in a safe when i am gone along with my ipod or camera or even my wallet if i am not carrying the whole thing. the lock box was such a pain as i had to constantly wait in line while people were checking in-out to access it. also several things in the room were broken--a sliding door on the closet and the vanity light didnt work (was nice that they had a lighted magnified mirror though). i even mentioned the terrible water pressure when at the lock box and kind of got a shrugged sorry but there is nothing we can do. summary: all in all a good hotel if you are prepared for what i consider a -.- star experience. i would stay here again the staff was very nice the pub had great shepherds pie and most importantly the bed was comfortable with great pillows. and the location is fantastic. if you are expecting a - star hotel i would stay elsewhere. lastly--i know some reviewers complained about sirens-street noise etc. i heard sirens and noise but in my opinion it was nothing more than i am used to hearing when staying in a major city.',happy
id16833,' i should have done this a lot earlier.. ive been staying here ----- nights a year for the last -- years overall the hotel has always been a solid - star is and sometimes tethered around - stars. as a platinum memeber over the years the concierge lounge has slowly declined. but still deserves a -.- compared to some of the other us ren is ive stayed in. however the elite only tuesday evening bash in the restaurant is always a -.-.. nod is to the crack staff there..the rooms and hotel are always clean and properly stocked with an excellent staff.. some which have been around for a few years.. i guess id like to see the hotel back to the standards right after the refurb -~- years back(which is totally unrealistic and unfair).. but overall no complaints and ill be back next month. suggest you do the same if youre visiting downtown fort worth.',happy
id16834,' i agree with all the positive reviews below. the sofitel is a wonderful hotel. very modern contemporary. love the lighting in the lobby. bathroom was very clean. loved the robes. i had one very minor complaint about housekeeping just barging in on two separate occasions (i was nearly naked both times). wrote about it on the survey i received after stay and mgmt responded very promptly with an apology. i would definitely stay here again and i highly recommend it.',happy
id16835,' my family stayed at the hanalei hotel a number of times in the late -- is and early -- is and we used to love it. of course i was a teenager for most of those visits and had somewhat different expectations of a hotel than i do now. we spent three nights there in mid-september along with other family members. we had a total of four rooms. all in all we had a good time and many things were the way we remembered them. the pool is great the spa nice but a bit of a walk from the pool. the koi ponds and whole area between the buildings is still nicely landscaped and pleasant. on the negative side parking is atrocious. it costs $--day so you can park in a space that is about - wider than the typical car. that is if there isnt some sort of special event going on and you can actually find a space. our room wasnt bad. certainly way beyond the typical motel - room but maintenance wasnt as good as it could be. i had to fix the toilet in my room so it would stop running in the middle of the night. also the tv has no usable inputs to attach a video camera game system or whatever else you may have. based on the price we paid (about $----night with parking and taxes) i would expect more. considering the location and time of year it probably isnt too far out of line but i have stayed in much nicer fancier hotels in other cities for less than that. it was fun for the memories it brought back but i will certainly look harder at other options next time i go to san diego.',not_happy
id16836,' very convenient for -rd ave pioneer station for link train for the airport - and within the yellow free downtown bus zone. staff were very helpful regarding local information. i stayed for - nights before joining a cruise and then - nights afterwards. beds very comfy clean and quiet. both times rooms were near the lift but they didnt cause any noise or inconvenience.',happy
id16837,' my husband and i traveled to los angeles to see a dodgers game (even though we are not dodgers fans we are just into seeing old ballparks.) this hotel was the closest to the ballpark that had a favorable rating on tripadvisor we were not disappointed. sure the valet rates are out of sight but we got a great rate on our room the staff was superb we ate at the la prime saturday evening and the food was outstanding we loved being able to walk over to the french market in the galleria for snacks and wine the valet service was excellent and the lobby bar was very nice with very friendly bartenders. when we checked out a young couple with - kids were complaining to the management about stained carpet and said he had four more complaints. i did not stand around to here the other complaints but i have to say i didnt view this as a family hotel. if i would have had children with me i would have opted for a residence inn or someplace with a suite. oh and the complaints about the different towers - the different elevators really cut down on the wait time for your elevator. whoever thought up the concept for this hotel was thinking about the hotel client and the layout makes a lot of sense contrary to others who complained about the layout.',happy
id16838,' in the midst of the hustle and bustle in new york city on the south side of times square lies the closest thing to home you can get! the courtyard typically seems to have a good rate is very clean and makes you feel at home. that feeling is hard to achieve in a typical manhattan hotel. there were no disappointments with this hotel besides the fact that they do not offer room service.',happy
id16839,' i have been going here for many years for buisness and pleasure.a fantastic property just - minutes to rittenhouse square.the lobby is great and the rooms are very new with all the amenities.the bar is fun and q the bartender does great work.the staff is exceptional from the doormenbellmenfront desk and the concierges.i feel it is a great value and you should try this hotel.beautiful hotel and great location.many bars and restaurants within ---- min. walk.fyi the beds are the most comfotable i have ever slept in.',happy
id16840,' i had very mixed feelings about this property. the room was pretty nice. we had a room on the ground floor and were able to park for free right in front. there was a continental breakfast each morning in the lobby consisting of bagels cereal juice and coffee. there were also complimentary copies of usa today. there are a few bars and restaurants a short walk away. we went to the houston texans on a monday night. we were able to catch a bus from --- yards away which took us to the light rail station with trains to the stadium. we came back the same way after midnight and it was fine. i cannot fault the property but i didnt feel ---% happy in the neighbourhood. we walked around and felt pretty safe but something just didnt feel right. every night the parking lot appeared to be full yet im convinced there were not many people actually staying at the hotel. and late one night we saw a group of men having a card game in the closed lobby. it was just a little odd. unfortunately our rental car was hit one night while in the parking lot taking paint off our rear bumper and leaving a small dent. we reported it to the front desk and the clerk couldnt have been more helpful. she helped us call the police and informed the manager who checked the tapes. sadly they couldnt see who had hit our car but their help was appreciated.',not_happy
id16841,' really agree with many of the reviews but i think starwood needs to focus on the daily cleaning procedures. my wife and i stay at starwood properties from -- to -- stays a year and every time when we come back to a cleaned room you feel that it is clean. however at the w it looks like the beds were made but it definitely lacked the attention to detail we expect from starwood. this can be a - or - rated property but i highly recommend the management focus on the cleaning procedures. by the way one day they forgot to clean the room completely and i had to remind the front desk. not a huge deal as long it is done right.',not_happy
id16842,' stayed one night for a quick visit to dc to attend a show at the kennedy center. got a great deal on expedia for $--- (taxes and fees included). pros: hotel is less than - blocks to the metro center train station. right next door is a cosi sandwich shop and across the street is a quiznos sandwich shop. room was modern clean and a good size. room has free wifi microwave fridge neutrogena toiletries. lobby had cookies and fruit flavored water available in the afternoon. the hotel offered free viewing of family movies with free popcorn (i did not participate). cons: there was no safe in the room. the shower is water pressure was fairly weak. interesting: the elevators in the lobby will not up to the guest floors until you swipe your room card. nice security feature. i would definitely stay here again.',happy
id16843,' my partner and i stayed in the mayfair from -------- - -------- and thought the location was ideal for seeing not just broadway shows but centrally located for all of manhattan and subways to other districts of nyc and jersey. unfortunately the service and room was at best poor. the room in the main only gets serviced when repeatedly requested (and once not even then) and everything seemed to be too much trouble for the front desk. the internet connection was up and down more times then madonna’s draws and if you used the great internet cafe next door to get on line the hotel would not reimburse the cost even though only a few dollars. we arrived late due to cancelled air flight and although the room had already been pre-booked and paid for i was advised that it had been given up to some one else and i would not even get a refund even though the hotel were getting a double whammy. after some discussion we were eventually given a king size suite that was little more than a large cupboard with a bed in plus bathroom on suite and was very very noisy. i noticed the other bedrooms that were classed as queen size - dont think so and no windows on the ones i saw either. the overall cost was not cheap averaging at circa. $----night. we are experienced travellers not just in america’s but throughout europe africa middle east and asia pacifica so with considered opinion can fairly state it compares very poorly with usa major cities facilities and service as a whole. so to sum up if you dont mind paying the price for the central location and you only need a place to sleep its ok but there is no real guest facilities bar restaurant or kids area etc. in the place so lacks any guest mingling points and real soul.',not_happy
id16844,' was not impressed expected a higher standard especially given previous experience with the grand hyatt in tokyo and the recent renovation work done service: -when checking in was told that we were going to get two double bed as per requested when our booking was actually specifically for a king bed -was informed that there would be no hot water between --pm--am... really? rooms: -rooms are pretty small -electrical switches are too fancy (touch sensor based) and dont work well -doors are really thin and you can hear everything outside. everything. -walls are really thin so you can hear your neighbors. others: -walking into the hotel isnt a great feeling area is too busy with lower quality retail on the ground floor near the entrance -hard to get a cab given proximity to grand central station -on the plus side the bed was comfortable would not come back',happy
id16845,' if you are lucky enough to stay here for a reasonable rate take the opportunity to do so. rooms are quiet clean well appointed clean nicely decorated clean sizeable clean and with a great view.',happy
id16846,' we were traveling to georgia but flew into the nearest airport jacksonville. we stayed here the night before we flew out. sam at the front desk was great - wonderful personality. the room was spacious but just ok. it smelled and not all of the lights worked. the price is right for only needed somewhere to sleep overnight.',not_happy
id16847,' i got these rooms for an unbelievable price through priceline so i was willing to deal with something less than perfect. many reviews led me to believe that the place was filthy and full of grumpy inefficient employees. we had a lovely visit there. the rooms were clean and the staff went out of their way to be helpful. starbucks coffee is available from the in-house coffee shop. it does have a fitness center that could benefit from some attention--but it did have bottled water and towels and restrooms.',happy
id16848,' had two nights comped on my vip card. i used one of nights and stayed in the dirtiest hotel room i have ever seen. when i first entered the room it looked like someone had chewed on the carpet. upon further inspection i found a booger on the bathroom wall pee splatter on the door some brown stuff on a painting and some stains all over the curtain. needless to stay i will not use the other night and will never return to the hotel.',not_happy
id16849,' attended a conference at this hotel. my room had seen better days. the wallpaper in the bathroom was peeling there were stains on the ottoman carpet and a side chair. the shower curtain kept falling off the hooks. i could hardly sleep because my room was right next to the elevators. i heard them go up and down all night. i could also hear quite a bit from the room next door--especially when the person was in the bathroom. parking was a bit of a scam--watch out! when i checked in they did not tell me that valet had free in-out services. so i self-parked only to get stuck in the garage trying to find my way out. there is only one exit for cash-paying customers. i missed the ---hour cut-off and had to pay $- extra for the privilege of wandering around trying to find my way out. what a racket! the conference facilities were crowded and a bit confusing in layout. i practically had to tackle a staff member to find out how to log onto wifi in the lobby. room service rates were among the most expensive ive seen anywhere. ive been to other boston hotels that had better set-ups.',not_happy
id16850,' we planned to arrive early so i called to request early checkin. nothing was available at the moment but they took our number and called as soon as a room opened up (less than - hour). arrived at front desk to find we had been upgraded to -br suite (reservation was for a -br suite)! all right! room was a nice size full size fridge. crib was not the usual packnplay variety but a solid one that sat higher off the floor and had a nice ftited sheet. also provided a small blanket that was soft! (previous hotel experience is worn packnplay with flat sheet tucked in and a scratchy blanket). since we had flown to seattle it was nice not to lug our own portable crib. parking onsite is $-- day but very convenient. although we didnt use it i noticed a streetcar stop right outside the main entrance of the hotel and it headed into downtown. marina and restaurants right across the street along with a small playground set - great for kids to use up some energy! whole food market about - mile away was great for premade food as well as regular groceries. pool was nice and complimentary breakfast was huge- eggs waffles pancakes bagels muffins fruit oatmeal etc. etc. one note- i booked on their website and the price had dropped when i checked back later in the week. i called them and they made the adjustment without a hassle.',happy
id16851,' after a super-friendly check-in (i wish i had the clerk is name since she was the only good one we encountered) we were quite pleased with the room. the design is inspired and we really liked the separate sitting area with the sectional couch as well as the nice little work desk. the mini-fridge and sink area were also a big plus (although our fridge didnt cool sodas much beyond room temperature even overnight). the downside here was the gallery host concept in which the front desk clerks are also responsible for getting drinks and preparing snacks and hot food ----. in theory this is great -- we were delighted that wed be able to get meals and snacks in the evening right at the hotel. but the front desk people seemed really to dislike this part of their job and in our stay treated it as a nuisance and a bother. hyatt place has a great free continental breakfast set out buffet-style (as well as hot items for purchase). but again its success is dependent on staff. on our two mornings there the front desk clerk was deep in conversation with the shuttle driver before during and after breakfast not refilling items in the breakfast area clearing plates or cleaning up spilled food from previous guests. another morning a second clerk was shouting across the lobby to her colleague about some sort of custody or childcare problem. on check-out a woman i assume was the manager (she wasnt wearing the sweater-set uniform of the other clerks) gave us a really hard time about a food item on the bill that we asked to have removed (it wasnt ours). considering the many other items on the bill most more expensive that we werent disputing i was surprised at her response: she insisted mistakes were impossible because of their automated system. our overall bill was several hundred dollars so why she wanted to go five rounds about a $- charge was beyond me. again we really liked the rooms and the breakfast as well as the wifi and the fitness room but this was a pretty lame staff all around with the exception of our young check-in clerk and a friendly airport shuttle driver. im not sure if we would stay here again or not but i hope the management can get up to speed and get everyone on-board with the hyatt place concept which is indeed super and creative.',not_happy
id16852,' i have stayed in several hotels all over and i can say i have never had this kind of experience in a hotel! from the moment we walked in until the moment we left we were given excellent service. when we checked in mario was so warm and friendly. he welcomed us as if we were family coming for a visit. our first room was a little warmer than we cared for so we called the front desk and andy came right up. he checked things out and thought we would be more comfortable in a different room. he went and spoke to management and came back with keys to another room. we were taken to a preferred room and were extremely pleased! we stayed - nights and were treated like royalty the entire stay! the concierge (whom im ashamed to say i did not get his name) was so friendly and you could tell he thoroughly enjoyed his job. he gave us maps pointed us in the direction we were going and even recommended a restaurant to us for dinner. it was amazing! he really knew the area well and where to go depending on what we were in the mood for. even send us off with a coupon to give our server! the hotel itself has such a romantic feel. when coming up from the bottom floor i mentioned to my husband i felt as if i were on the titanic! :o) we are planning a trip in the near future and cannot wait to go back to the sheraton!! thank you to the staff for being so wonderful and treating every guest the same...like family!!',happy
id16853,' stayed here for a night and my boyfriend came home with -- red splotchy bites on his arms and torso. i didnt have any but maybe i wasnt showing signs. after researching on the internet back home we suspect bedbugs due to the tell-tale bite pattern as well as the size and color of the bites. i had to wash all of my things clean my house vacuum the floor treat the carpets and treat the luggage hopefully we did not bring home any. if i did bring them home then i will have to pay a lot of money to rid my house of them. the room we were in was --- so avoid that room.',not_happy
id16854,' stayed at the harbor court for two days during the fourth of july weekend. found that the hotel was more than we expected. front desk bellmen and concierge went out of their way to make the stay wonderful including recommendations to local restuarants. got a great rate on a harbor view room (do your homework) that was worth every penny spent. less expensive courtyard view rooms would not be bad either. the only complaint is that there was not a coffee maker in the room however room service provided wonderful coffee service for a price. the harbor is just across the street and the hotel is convienent to most tourist areas. the room entry bar area and bath were very nice and spacious. television in the bathroom a plus. the fitness center would rival most private clubs. if you can afford to stay here dont pass up a wonderful experience. the only place to stay in baltimore as for as i am concerned. will return soon.',happy
id16855,' this hotel is conveniently located just south of i---- on us---. the hotel interior is quite attractive and check-in was quick. our room was large with two full-sized beds an upholstered chair a desk with nice chair a small microwave and a fairly large refrigerator (larger than dorm size but smaller than full size). my wife appreciated the full-length mirror in the room. the flat screen tv appeared to be about -- inches. they offer free wifi in the room but you need to get a username and password from the front desk. the bed was perfect--neither too soft nor too firm. they provided both firm and soft pillows to choose from. the bathroom has a long counter with a single sink. the tub-shower area was clean and inviting. there was a bit of a problem with the shower--when you try to have the water come out of the shower most of it still comes out at the bottom (to the tub) and the shower stream isnt strong. we reported that problem the next morning and it was fixed within -- minutes. the breakfast selections included scrambled eggs (instant i think) sausage patties some nice warm cinnamon rolls biscuits with sausage gravy and a number of cold selections (rolls bread fruit). there was a machine that apparently could be used to make pancakes but we didnt try that. there were several sections for coffee and tea as well as three juices (orange apple and one i cant recall). pretty nice overall. there is a fairly large pool and a fitness room (but we didnt visit the latter). the public areas and the room were all clean and well maintained and the people who work here are quite friendly. we come to this area once or twice each year and im sure we will stay here again. we enjoyed our visit to this hotel.',happy
id16856,' after a three week stay at this hotel i must say that there was never a moment of dissatisfaction. my room was always clean the cleaning staff were always very cheerful and willing to meet my needs. i was a part of a team of six people. the front desk staff were always accomodating and willing to meet our teams needs. even though we occasionally had unusual needs the guest manager rose to the challenge every time. being greeted at the door each morning and at the end of a long day with a smile and a handshake was especially meaningful. i would recommend this hotel to co-workers and freinds anytime.',happy
id16857,' it was ok. the previous week i had stayed in the royal victoria holiday inn in sheffield uk view of the canals bedrooms virtually identical to boston harbor and with lovely staff for £-- including breakfast. the boston habor view was certainly not worth £--- a night more. staff were friendly although not very efficient in taxi bookings etc.',not_happy
id16858,' was in philli attending a convention. had reservations at the westin but had a bad experience there. i walked over to the hilton garden inn which is across from the convention center and luckily got accomodations. the front desk was great and friendly and polite unlike my experience at the westin. plus the costs was $-- less per night. the room i had was a - queen bed suite with a fridge microwave and was very comfortable. it was also on the top floor and at the end of a hall so it was very private the hotel could not have been more convenient since it is across the street from the convention center. i was very pleased and would stay at this property again should i be in philli. i have had good luck at hilton garden inns in other cities as well as a bizz traveler.',happy
id16859,' my wife and i are always looking for four star hotel values with great locations. we struck gold with the benjamin located in mid-town nyc. we spent four days at the benjamin in february of ---- and found it to be a gem. deluxe one bedroom suite on sixteen was spacious with a kitchen ( full size refrigerator microwave and sink) large living room and a separate bedroom with a king size bed.both the living room and the bedroom have plasma tvs. hotel has a fully equipped exercise room with the latest in treadmills and elipticals free weights and weight machines. there is a connected spa which we didnt use. another nice feature is a second floor reading-meeting room perfect for meeting business or friends while you are in the city. staff made us welcome from the moment we arrived by cab and by the second day address you by your name. hard to find many negatives but if you want to nitpick the only negatives we found were: -) not enough glasses utensils and plates in kitchen; -) overpriced wireless internet ( but youll find the same rates at nearby comparable hotels): and -) like most hotels they wont volunteer their best rates so to get a really good rate we needed to carefully search web and hotel is own site and remind reservations person of lowest rates otherwise available. hotel has a restaurant and bar lounge which look nice but which we passed by in favor of local luncheonettes and bagel shops (for breakfast) and one of the many great nyc eateries for dinner. like all nyc hotels room service is very very expensive but for something quick you can order for delivery from the new york luncheonette which is three or four doors down from the hotel. grocery stores abound in the area. subway stations are right across street and rockefeller plaza is an easy - minute walk.',happy
id16860,' dennis the manager gave us a very nice room while we were there celebrating my --th birthday. our room was near the end-point of shelter island and it was very private with a beautiful view of the marina. trudi was very helpful upon check-in and was very pleasant throughout our stay. she offered great points of interests and food options. she truly helped to kick-off my celebration in a positive way! facilities were nice however the housekeeping was a bit lacking. the coffee stirrer packets were never replaced and there were meal trays and glasses left on the ground or on trash cans over night into the afternoon. ice machines on monday were not working (tried two). also all three keys which were kept in separate pockets and places stopped working the -nd night (middle of the night on entry back into parking) we had already unloaded the car from the morning and afternoons activities and were stuck outside our room with no way to get in. husband had to walk all the way to front desk to get rekeyed as we sat outside (brrr). had problem on re-entry through gates on a couple of occasions but not too big of a deal. it would have been much more convenient to not have to use the room key upon exiting the parking area...just a suggestion! :o)',happy
id16861,' our family recently enjoyed a stay at the back bay hotel in boston ma. we are a family of - one of whom (my oldest daughter) is in a wheelchair. we cant say enough good things about your hotel and especially the staff. starting with sean (and the rest of the door staff) to ryan (and the front desk staff) the maid staff and humberto and the dining room staff all of them were fantastic. in addition to being very courteous truly helpful and attentive they have the right stuff when it comes to making a hotel stand out. my youngest was especially thrilled with the night time chocolate (which your staff was incredibly generous in augmenting hopefully we are not getting anyone in trouble) as were the adults with the espresso machine in the room. the hotel is a bit tight but manageable for a wheelchair user. great location in back bay and easy walk to the commons freedom trail and other major sights.',happy
id16862,' overpriced hotel taking advantage of the close proximity to lax. if you must be close to the airport for an early morning flight then this place is convenient.the usual crowne plaza amenities with a twist. top notch live jazz in their lounge. would have enjoyed the music if i didnt have a -:--am flight. clean and comfortable rooms. all rooms are not facing the runway. makes for a quieter airport experience.',happy
id16863,' my sons took me to the miramar air show on saturday october --. my two oldest grandsons got to go with us (the whole reason it was so great). they are almost - and almost - years old. we stayed at the marriott residence inn scripps poway. the suite was perfect for us all. the young one slept great just around the bedroom wall from us. we loved the kitchenette the breakfast the pool and spa and the restaurants right next door to the hotel. the beds were wonderful the bathroom seemed all brand new and everything worked perfect. internet flat panel tv (two sets).',happy
id16864,' the room was so disgusting i literally slept fully clothed with my hoody on so even my neck would not touch the unsanitary pillow case. i even kept my shoes on. im not really prissy or stuck up but believe me this place is not sanitary. they dont provide a hair dryer. when i asked the man at the front desk for extra towels and some shampoo he was very rude and told me there were none available. there were many prostitutes galavanting the streets at night. the carpet in the room was disgusting. at $---.--- night it is no where worth the stay. if possible find another hotel!',not_happy
id16865,' i may not have enough english words to describe how awful this place was. first thing it smells like you dont want to know what. the room was crappy walls dirty uncomfy mattress paper linens destroyed furniture... just to say that. plus no towels change! i walked to the front desk asking for new ones. the guy there asked me : are they really dirty? . we paid about --$- night. you can book a *** or more for ---$ through hotwire or discount websites. just never stay there!',not_happy
id16866,' this is a small hotel but the rooms were great and seo close to union square! we had a ball and had - rooms from hotwire for only $-- a night all taxes. i would stay here again in a minute!',not_happy
id16867,' this is a beautiful hotel! very clean and modern certainly not the cookiecutter sheraton i was expecting. warm and prompt service even in the midst of a big convention. great location - near shops restaurants and the light rail system.',happy
id16868,' just returned from new york today stayed at marriott marquis on times square. hotel.. could not fault it. location excellent for going to theatre shopping meals out etc. the rooms were clean spacious and very comfortable we were lucky enough to have a view over times square. bars on -th floor good friendly staff and good view again from balcony seats. cocktails worth a try!! check in desk very helpful also. riding the elevators was an experience a bit daunting at first but you get used to it. we had a meal at the view restaurant --th floor great meal lovely views good service. it was expensive but the meal was worth it and so was the atmosphere. there are gym facilities but we didnt get time to use them. we also managed a broadway show beauty and the beast which is located just outside the marquis hotel. well worth the money. just a tip box offices open at --am so you can purchase tickets for that days performance we had no trouble getting tickets. overall excellent hotel. would definitely return.',happy
id16869,' my husband & i stayed the first night back from our honeymoon at the courtyard. we pricelined it while on our honeymoon wanting to stay by ourselves and not with my mil the first night back before making the eight hour drive to our new home (we got married and left for our honeymoon in my husband is hometown). everything was perfect. we barely waited -- minutes for the shuttle and the shuttle driver was so nice! he gave us a really nice talk about marriage and was just very friendly. once inside the hotel we asked where we might get some ice cream (i couldnt really find any in the airports on our way home) and they offered to take us to the steak n shake in easton for milkshakes with the shuttle (even though it was well after midnight and the easton shuttle was done for the evening). we decided we werent up for the trip so we got ice cream at the nearby mcdonalds and hung out in our room. we did take a dip in the hot tub; it was really quiet since it is primarily a business hotel and most everyone was probably in bed. our bed was very comfortable and the bathroom was nice and clean. wed definitely stay here again between the nice rooms and great service!',happy
id16870,' the room was fabulous. bathroom exquisitetowels robes etc lovely. i was surprise to find that we had to pay to use the internet...$- for -- minutes. the internet room was located yet another lift ride up - more floors. no-one around and silent. someone banged on our door shouting room service when we had not ordered anything. scary. no attempt was made to contact us about this and we were invoiced for it the following morning despite my notifying reception. staff at reception very good and immediately deleted the charge. no coffee in room ..$- a cup. phone charges horrendous. i dont mind paying for hotels...but i do mind meanness and not responding to clients concerns. this is not an inexpensive place to stay and small touches make a difference..we had travelled america extensively and in lesser places more effort was made to make sure all is well. i will stay somewhere else when next in chicago.',not_happy
id16871,' do not come here on a weekend in october unless you can fly on a broom. i had a reservation but could not get near the hotel. after trying and being locked in traffic for -.- hours i finally called and asked to move to another hilton. they finally let me without a penalty because i was hilton honors. after the halloween thing was over it became reasonable place. i stayed here because it was near my son is house. this is best for families who want to tour the universla studio. no spa nor any spa services nearby. pool looked nice but it was cold and rainy when i was here. mostly families and people here for conventions.',not_happy
id16872,' i thoroughly enjoyed my stay. quick and timely service when necessary. great access to all that austin has to offer both downtown and south of the river. great scenery and ambiance created by the lake and landscape. an all around pleasant experience.',happy
id16873,' the staff was nice but not overly personable. my husband forgot his aaa card and they did not want to offer us the extra -% off at check in a bigger deal was made about this than i found necessary. they wanted us to get a copy of the card emailed to them- with nobody home this was impossible!i did not love the hotel entrance that you had to go up a set of stairs but the furnishings and such were lovely. i liked the key access in the elevators this gave a nice sense of security. we were upgraded to a junior suite which was very nice. the room was very comfortable the only thing i did not love was the bed scarf and skirt but the furniture in general was nice. we did not receive turn down which i was surprised about and there was no coffee in the morning in the room or lobby. we did receive a nice note from the hotel for our anniversary and a bottle of wine. the fresh bathroom products and water pressure in the shower were my favorite parts. my husband was a bit disturbed when he grabbed a bottle of the water from the mini bar(no price list in site) and was charged $- for it- this seems outrageous! most nice hotels are offering complimentary water these days from my experience. overall a nice hotel but did not feel any warmth from the staff which i have experienced at other hotels. will probably try something else next time i am in boston',not_happy
id16874,' the room was nice. staff was friendly. hotel is in the best location so close to beale street. children line up to watch the ducks the mezzanine was less crowded. if you are in memphis this is the place to stay.',happy
id16875,' arrived in memphis a day early...looked on website for good price and review. this filled the bill. staff was fun pleasant and helpful...and funny. did i mention -- -- hour all elvis stations on your tv and elvis pictures in every room. rooms were quiet and clean. lobby where breakfast is served is small elvis museum. leave car when checked out and you are very close to the mansion and shops. enjoy...we did',happy
id16876,' we arrived late to dia and the shuttle driver was prompt and nice. great proximity to airport services and if you rent a car through enterprise not only will they give you --% off but theyll pick you up at the hotel. fresh cookies at the lobby desk and a great continental breakfast. for $-- including tax this was an incredible bang for my buck. not to mention the wicked friendly staff and super comfortable beds!',happy
id16877,' the hotel is fine...very clean and stylish. the location was good too if you want to be right downtown - it was only about a block from the bart station and right around the corner from the main bus lines. my biggest complaint ... no free wi-fi!! they charged $--.---day for internet. seriously? i can go to a cheap hotel and get free internet and a free continental breakfast! seems like you pay more for less here. and the dumb snack station thing in the room was ridiculous! if you touched it or even bumped it you got charged and $- for a candy bar is outrageous! luckily there was a walgreens right around the corner where i could buy bottled water for less than $-.',happy
id16878,' not fancy but everything works everything is clean and the beds are very comfortable. i think this is the only hotel in san antonio with shuttle service meaning the owner will pick you up from the airport and take you back when you need to go. each night when we wanted to go to our room we would call him and he would pick us up. in the morning he would drive us to our conference. my colleague and i paid much less than most attendees and got the royal treatment!',happy
id16879,' i have stayed at the soho grand several times and have always been impressed. my wife and i just returned from our most recent trip. the hotel is in a fantastic location in soho and within walking distance to several other great areas. it is the place to be. i have stayed at boutique hotels all over the world and the soho grand definitely measures up. the front desk was great and the concierge was full of helpful information. one tip however: make sure to stay in a king size room.',happy
id16880,' this was my first experience with chicago (hands down my fav city!). the hotel is in a great spot. the lobby is uber trendy and chic. the room was tiny and dark. my view was of another room and it looked quite dingy.',not_happy
id16881,' this hotel has tiny rooms and the carpets dont look as clean as they should the lobby is also small but what bothers me most is the location of the place. you walk outside and you feel like you cant possibly be in nyc. the place outside the doors is super smelly and dirty. not a great place for you to ask guests to meet you or to feel that you can wander and locate great eateries close by either. the rates are also costly so for a better location and cheaper sleeps maybe try somewhere else.',not_happy
id16882,' we loved it! after comparing rates on many web sites we were so with the red roof inn. it was a perfect location for us: easy walking distance to many sights & convenient to busses & the subway. our room was perfect with a nice breakfast. i also would use the applecore web site: www.applecorehotels.com (red roof has its own as well.) the only thing that would keep us from going back? if their rates went up too much.',happy
id16883,' would like to commend the entire staff of the marriott plaza san antonio for their outstanding professionalism and service provided during myrecent ten day stay. in particular i would like to recognize ms venetia flowers for her tremendous professionalism customer service and individual competence. she is a great ambassador for the marriott plaza san antonio and the marriott hotels.',happy
id16884,' san francisco is very expensive this hotel is one of the cheapest and a good deal if you plan on being out most of the day. many young people stay here so it can get loud but for the price i would stay here again. this is the -rd time ive stayed at the adante some staff have been rude others very helpful. i love the location public transportation restaurants coffee shops and bars are all easily accessible. it is sketchy and night so would recommend travelling in a group. otherwise would recommend to a friend i was not aware of the $--- room deposit.',not_happy
id16885,' first we stayed in our parisien apartment ...treats served by bubbly ever helpful andy who lit the fireplace near breakfast area..yum! sunday we moved to queen with fireplace the perfect setting to end our week end stay with our son after a day of hiking at nearby mt. tam baker beach and the botanical gardens of golden gate park. china town is but - minutes down the street. fun to feel a part of the city and surrounding nature. our car was safely parked and returned. there are opportunities to meet during the happy hour friends welcome to join for breakfast for a $-- amount. daily paper provided and maps of city! bus handy. -- min. walk to bay area rapid transit. kindly staff with smiles. we were enveloped in joy and comfort at petite auberge and will return again and again. i was a butterfly set to wander san francisco and beyond later to return to our french castle of simplicity transformed into a princess for a week-end!',happy
id16886,' we spent one night here in june ---- before a flight out of lax. the room was very nice and the staff was helpful. the beds were very comfortable and the shuttle service to lax was excellent. i plan to stay here again in august when i am in la.',happy
id16887,' san antonio is grand hyatt meets the criteria of a standard or typical convention hotel it is relatively expensive the guest pays for virtually all the amenities and the facilities are certainly adequate for the convention participant. during our four day three night stay we experienced comfortable lodging. the staff of the hotel with whom we dealt were competent and friendly. on the other hand my continuing disappointment with hotels like the san antonio grand hyatt is the necessity to pay for internet connection. my specific disappointment with the san antonio grand hyatt was an absence of towel racks in the bathroom. that may seem a minor disappointment until one is trying to reach for a towel from the shower. we did appreciate a wealth of electrical outlets in the room and we also appreciated the grand hyatt is nearness to san antonio is convention center and famous river walk. the restaurants along the river were interesting and they represent a variety of menus although the heavy emphasis is as might be expected mexican or tex-mex. for what the grand hyatt is--a convention hotel--it meets well its purpose. however if i were visiting san antonio for personal reasons id probably select one of the nearby hotels that offer a less expensive experience for example an experience that might include complimentary breakfast and wireless internet. that is not meant to be a criticism of the grand hyatt it is a mere statement of opinion about value. i suppose a convention hotel is geared more to economics of business travel and expense accounts but in these increasingly difficult economic times justifying the differences in costs even if the differences are picked up by one is employer is difficult.',not_happy
id16888,' we loved staying at the back bay hotel and were very we splurged a bit to stay there. pros: - very very comfortable bed and pillows - very friendly and helpful staff - clean room - very quiet hotel didnt hear any other guests around us - great location perfect for sight seeing and walking to and from the charles playhouse to see the blue man group - wonderful walk-in shower with - shower heads (one above as usual and one at hip level) - motion-activated night light under the vanity in the bathroom - - complimentary bottles of water in the micro-fridge cons: - the ac has a low-powered mode that it goes into when there is no activity in the room. that is okay when you arent in the room. however you dont move enough while sleeping to keep the ac on so we woke up a couple of times incredibly hot and had to get up and walk around the room to get the ac to kick back on. sleep quality wouldve been and excellent if it wasnt for this ac issue. - the master power switch was off when we first entered the room so we were a bit confused as to why the bathroom lights wouldnt switch on until we saw the master label on one of the switches. this was generally fine but that complimentary water was warm because the fridge was not on. - i knew this before-hand but was still disappointed that there was no coffee maker in the room - the room was a bit smaller than expected but was understandable considering we are in the city and we were in a regular queen-bed room. overall we were incredibly with our stay and if we stay in boston again we will stay at the back bay hotel.',happy
id16889,' so - the room was horribly ugly and either too hot or too cold the reception looked like a low-budget hostel in southeast asia and i didnt want to put my feet on the bathroom floor. it was however pretty much what we expected! for this price and with the star rating of -- we didnt believe to end up at the ritz and were actually happily surprised! the staff was friendly the bathroom and room was cleaned on a daily basis and the neighborhood was nice and quiet! also no signs of the feared bedbugs! it is on manhattan close to everything and for a good price.',not_happy
id16890,' my girlfriend & took our girls on a two hour drive from home for the weekend! the service was good the rooms were clean. the hallways & pool area was very out dated! we pick this hotel for the roof top pool but was very disappointed!',not_happy
id16891,' we stayed at this hotel for one night during the week of september --th. the rooms were much smaller than what they were portrayed on-line but it was nice to be so close to the magnificent mile. unless youre going to be using valet parking - that is extremely inconvenient - and costly. the service was okay -were pretty simple people so we dont require much the front desk lady when we checked in was very courteous. one negative in the service was that our room did not have wash cloths in them we called the front desk and they said they would send them right up - - hours later we went to the front desk and got them ourselves.',not_happy
id16892,' it was a decent hotel stay for us. we stayed here for - nights and it was good enough for my family. receptionist was friendly rooms were clean no fan fare only downside no kettle to boil hot water if you need to make other hot drinks. overall a pleasant stay will recommend for it is location and price.',not_happy
id16893,' we could not have been more pleased with our stay at the carlton! we were a little nervous of what it would be like because the other reviews on tripadvisor were mixed. we were there for our -st anniversary in july --. the building was under construction but our floor was completed and we never heard the noise of construction. the room was absolutely beautiful with a rich marble counter in the bathroom beautiful crown moldings and accents and a cozy down comforter; the perfect atmosphere for our anniversary vacation and our first trip to the big apple. (the only thing: the elevator was small and very slow. we took the stairs most days. im sure this will be corrected once the renovations are complete.) the staff was pleasant and the location was perfect. we walked to central park times square and the empire state building. a short subway ride got us to lower manhattan and the bronx. you will not be disappointed!',happy
id16894,' if you are looking for value in a very good location then look no place else. thia hotel served breakfast every morning and did it just right. the valet i think was the cheapest in the area too. we had a loft suite which essentially means two suites in -. this was awesome! it gave us our own private corners to do whatever with. i definitely recommend this hotel to anyone who wants value and location.',not_happy
id16895,' i was shocked saddened and disappointed to read the poor reviews this hotel received. i actually stayed at this hotel in ---- but couldnt access that year in the drop down menu. i was in nyc for a church-sponsored event. the hotel was celebrating its ---th year anniversary and had undergone some renovations. it was a fabulous vintage hotel with a modern feel. i stayed in a spacious room with - of my girlfriends. the room was lovely with sitting area fireplace and two large comfortable beds. the bathroom was more than adequate and had wonderful old-world charm with this cool vintage black and white tile. i slept well and i suffer frequently from insomnia and have a bad back. we werent bothered by any noise. towels linens and toiletries were all top of the line. we even stepped out the window onto part of the roof between buildings to take some photos of our group. i think we had a front view of the street and a back view of the buildings. the hotel was centrally located and within walking distance to the park museum and other local attractions. we really enjoyed our weekend there. we didnt have any problems with the service but we were at a conference and not at the hotel too much. i dont remember any breakfast. we ate at a wonderful popular patisserie next door. i dont know what was paid for the room as it was an all-expenses paid trip for me. it is too bad it has obviously gone down hill based on many of these reviews. it was a grand hotel and is rich with history. hopefully the management will care enough to do something to improve the situation.',happy
id16896,' the hotel staff (reservations check in and valet) was very friendly and accomodating. the hotel has recently been renovated and the room and bath were spotlessly clean. the hotel has a contemporary feel. you can walk directly to the airport terminal very easily. hotel sheets were not scratchy and the bed was comfortable. we had gotten stranded in the airport without toothbrushes etc. and the hotel provided a small emergency kit at no charge. i would definitely stay here again....one of the nices airport hotels i have ever visited.',happy
id16897,' we stayed at this hotel for - nights after our wedding in las vegas in october ----. from the moment we arrived at the hotel i fell in love with it. we were greeted by very handsome staff from our taxi and the fact all the staff looked so stylish and were so friendly made the place even better! upon check in we were given a complimentary glass of sparkling wine which was a lovely touch and added to my excitement. we stayed in a corner room which was cosy but had everything you needed. the bed was very comfortable and the view from the room was brilliant as we could see everything going on in the street below. we didnt eat at the hotel as we were out and about during most of our stay but we did have a drink in the hotel bar one evening which was enjoyable. the main lobby area and reception are very cool and dimly light which give this hotel it is funky cool and trendy feeling. the location of the hotel was perfect for us as we wanted to explore the soho area during our second trip to nyc. it was close to a number of good resturants and only - minutes away from all the shops we wanted to go to in the soho - broadway area. if we were to go to nyc again (which im sure we will) i would definitely stay at this hotel again and would recommend it to anyone.',happy
id16898,' on my boyfriends first trip to san fran we wanted to stay close to union square. when we got to hotel adagio we were delighted with the fantastic location. from then things just got better we went into the very cool reception were met by friendly and helpful staff and shown very quickly to our room. the room we just loved. it got away from the typical matching bedspread curtains and wallpaper (urgh) and instead we got contemporary very trendy furnishings. the bar was fab great look and atmosphere in there. my only regret was not getting to eat in the restaurant as they were not open for lunch. i hope to fix that on my next trip to san fran.',happy
id16899,' just completed stay on -------. hate to complain but... arrived at -pm to find floor full of breakfast trays outside --- of the doors on the floor including our room. our first room was water logged due to some sort heater leak. it was truly like a suana -- not entirely bad in a chicago winter! someone must have known because there were towels on the window sills. manager was unhelpful wanted to fix the problem rather than assign new room. we were initially told there were no other rooms available then a few seconds later one just popped-up. second room was a smoking room -- not informed of this. requested some shampoo and it never arrived. it seems as if they were really short on staff but you would think they would have a handle on it by now. suggest another hotel would be cleaner.',not_happy
id16900,' very good hotel with a good location. was able to check in early and upgraded me to partial view as a lake view would cost extra per night. love the fact that there a lot of things you can do underground ranging from restaurants to shopping to salons which can be really convenient especially during the cold. cons: parking',happy
id16901,' the staff at this hotel did not falter over my two night stay in any way. they were all very friendly and helpful. it is not a big hotel but they make the best use of the space available. the fitness center was limited but had a little bit of everything and was very clean. the concierge staff was great with suggestions and tips on getting around town especially christopher. the room was very clean and comfortable (just watch your toes on the desk chair). and the complimentary wine hour was a great afternoon treat and a way to just hang out with the other guests. location was perfect for getting just about anywhere in ny as grand central is only two blocks away. highly recommend this hotel for a great deal in new york!',happy
id16902,' the james is located in a great area down the street from magnificent mile. the decor is modern and minimalist. there was a plasma tv a player for your ipod and free internet. the staff is very friendly and helpful. the only drawback was the washroom had a sliding door which doesnt offer total privacy. but the soap and cream provided smelled great. the bar always had people and the atmosphere was great to sit for a drink. for the price you cant beat it. i would go back.',happy
id16903,' this is a real favorite!! we go to seattle a few times a year to visit our daughter and family and it would be hard to get us to stay anywhere else. we always reserve a suite with a balcony and sometimes a corner room which is even better. the view is terrific and the service superb. this year we were there for christmas and asked if it would be o.k. to send out christmas packages in advance. no problem! when we arrived the desk clerk told us we were staying in her favorite room and from there on in we felt welcome and appreciated. the town car offers free shuttle service to downtown; theyve upgraded the free continental breakfast; the exercise room is convenient and adequate; the nearby restaurants are up and running again and the value cant be beat. a little bar or restaurant would be great but overall this hotel definitely fits the bill.',happy
id16904,' we stayed here for an extended weekend. alex at the front desk greeted us and answered all our questions and recommended an amazing blues club for us to go and experience. the rooms were large and comfortable. the shower had amazing water pressure. i even took advantage if the soaker tub while my boyfriend slept in a little. we were walking distance or a very short cab ride from everything we wanted to see.',happy
id16905,' we had our family reunion at this hotel and it was a huge success. the rooms were large and we had a wonderful view of the city and the river. the convention center is right across the street and two trolleys are available to take you around the city for $.--. how cheap is that! we chose the river ride and it was absolutely nice to see the river and river communities. however if you stay here their are a few attractions to take advantage off: stax records slave haven lorraine motel beale street four corner cafe st. jude hospital museum and it is founders burial monument.',happy
id16906,' if you want to feel like you are living in new york this is a great neighborhood. hotel is worn but clean and rooms are good size. we will stay again.',not_happy
id16907,' from the first phone call reservation to checkout the staff at brookshire were excellent. warm friendly staff that were not over baring like in some hotels that try to sell the extras . the shuttle rides are convenient quick and included in the destination fee! the only draw back is the low ceiling clearance in the rooms. im -- and hit my head a few times going into the bedroom of the suite. if youre shorter than i am no worries!',happy
id16908,' i am sitting here at midnight writing this truly regretting ever coming here. the hotel is clean etc but check in was slow and arduous there are children running up and down the halls slamming doors and screaming. it is going to be a long night. it is way overpriced and not really next to easton. i was told by a staff member it was within walking distance but not across these busy roads!',not_happy
id16909,' this hotel grate for the price we paid. it is very clean and that was the most important thing to me. the room is not that small . - blocks from central park and - blocks from times square. it has - pc and printer free . small continental brakfast',happy
id16910,' good location. walking distance to subway station and drug stores. very reasonably priced. rooms are very neat and clean windows are able to be opened a crack and let in air. the staff is very friendly and helpful. i injured my foot while on my trip and they helped me contact a nearby doctor and later told my friend and i restaurants and bars that were within hobbling distance. overall a very good experience. i wouldnt stay anywhere else in manhattan.',happy
id16911,' the omni berkshire is an excellent place to stay in midtown. beautifully appointed and maintained friendly helpful staff thoughtful amenities (fresh fruit bowls in the lobby!). pricey sure but worth it!',happy
id16912,' typical big name hotel in downtown boston ma. didnt really find anything to write home about but it was ok. room clean convenient connected to the downtown shopping tunnels and sights. was there for a conference and the facilities reminded me of most of the other conferences ive attended.',happy
id16913,' i was here for a training and stayed two nights. the hotel is all suites and the rooms are very spacious. there is a small kitchenette that includes the dishes. the room was clean and the staff was very nice. the hotel is located within walking distance of the water and may resturants. we ate in the hotel resturant for lunch and i was very disapponted in the service. it was not crowded but the service was so slow that they comped our meal and gave us a free dinner. the service was better for dinner. the decor in the hotel is exquisite but getting to the meeting rooms was slightly confusing. i would stay here again.',happy
id16914,' i have a wonderful vacation. the service is good and fast. the staff are friendly and sweetness. but the wifi had bad reception.',happy
id16915,' my husband and i greeted the new year ---- for two nights at this hotel. before booking i had not realized that it was also gator bowl weekend; but im delighted to say that the hotel was well able to handle the large crowd and we were never bothered by noise. we had a riverfront room and enjoyed amazing fireworks right outside our sliding door. we felt as if we were on a cruise ship docked in a lively port. one morning we took advantage of the breakfast buffet. the food was excellent but it was a bit pricey. the second morning we purchased a grab and go meal in the lobby took it to our room and made the in-room coffee which was free and enjoyed room service that we had served ourselves. the plaza iii steakhouse served an excellent prix fixe meal (as well as a la carte offerings) that included a scrumptuous creme brulee. the second night we had a more moderately priced meal in the trellises restaurant adjacent to the lobby. all in all we would happily return to the hyatt regency jacksonville waterfront!',happy
id16916,' stayed for - nights and amazingly we got a special secret deal through hotwire for the drake. probably should mention that after backpacker-hostelling it through a lot of the states-canada this review is probably a little biased. still how do could you argue against a hotel that has dragons as their emblem? anyway overall it was opulent staff were amazing and the rooms were extremely comfortable. target clientele is probably business people especially considering the ridiculous cost for internet probably paid for by companies - luckily just across the road was the --- shops and complimentary wifi. we got in at about - in the morning and waited in the lobby for a couple of hours recovering from our trip from toronto since our room wasnt ready yet - we saw many business people coming out for their morning run. the staff thankfully were very understanding and even gave us a free upgrade as our room wouldntve been ready until about -pm - i think they were probably a little sorry for us at the time! general ambience was wonderful very magnificent mile - at around lunchtime there was a lady playing the harp near the fountain and the carpeted floors and chandeliers really helped set the scene. rooms were great spacious even if the bathrooms seemed a little old. the beds were super comfortable and there was a large lcd tv in between our beds perfect! delivering mail was pretty fun as well with a small mail chute next to the elevator. location was awesome for shopping and for the john hancock building - only disappointment was how wintry it was in chicago at the time considering it was may however i suppose there is a reason why it is sometimes called the windy city. hope to be back next time i visit chicago - this place definitely made the trip that much sweeter.',happy
id16917,' i stayed at this hotel for a conference in april of this year. we were given special rate for the conference for parking and internet. when we arrived by car to the hotel we were greeted by the bellman and rudely told to park our own car. we were checked in fast and courteous however room booked was wrong which was quickly remedied. we went up to the room and were pleasantly surprised with the room. it had a king size bed shower and tub nice decor and comfortable. i connected to the internet and took over -- minutes to log in i called the desk and immediately i was told that no one reported this problem. i stated by not reporting the problem it does not mean it does not exist. i requested a fix as we were going out for dinner. upon my return i did not see any call back or slip in room advising of internet being fixed. i tried again and same problems. i called the desk and the guy i spoke to repeated same thing that no one reported it. i stated that i am a person who has good technical knowledge of computers and internet and would like to speak to someone who can help. they gave me a number to call the cord on the desk had the name guest_tek so when the tech answered the phone i inquired if this is guest tek he replied no we are a different company. you would think that the hyatt can afford new cords to correspond with their tech company. after a -- minute conversation with tech we finally had it working correctly. the -rd night when we tried to leave the parking lot we were almost treated like criminals apparently the lot is not controlled by hyatt but some company who does parking. the manager said we gave them this rate for conference but no ni and out privileges. i said we will pay for the whole stay and asked him to figure out a way that works. after -- minutes we fixed the problem and left. a few days after check out i received a survey request from hyatt and filled out outlining my issues. today is almost -- days and no respond from them.',not_happy
id16918,' great experience the staff was excellant awesome breakfast waiting for us every morning. the housekeeping staff kept our room nice and cozy for us. great location perfect to walk to river from as well as the pier. perfect for the mag mile for shopping and dining. will definately staff again.',happy
id16919,' great hotel very secure. you need to insert your room key to even access the upper floors. the bedding was excellent quality down pillows and comforter and really soft. tastefully decorated with high end finishes like granite in the bath and accent glass tile in the shower. the wardrobe and desk were matching and of great quality. the staff was nice and helpful and even held onto my luggage all day for free after i checked out so i could still sight see before i picked up my car that night to go home. i was surprized of the luxury i recieved for the price i paid in new york city.',happy
id16920,' beautifully furnished very clean courteous employees located in the persian rug district far enough away from the crowds and craziness and yet centrally located in manhattan minutes from everything. would definitely recommend!',happy
id16921,' my husband and i checked into hotel solamar in san diego a few days before christmas for two nights away from the craziness and kids. it is located in a pretty cool area of san diego is gaslamp district near petco park. we checked in and wandered the shops along the streets leading to horton plaza then finished our shopping at the mall. we headed back to the hotel for the complimentary nightly wine tasting from ---pm with a featured wine label of the month and light appetizers. nice touch. the lobby is fairly modern and elegant with a huge fireplace. our room however was kind of funky in need of an update. an oversize shabby chic white mirror dominated the room--which was nothing like the photos online and totally unlike the inviting chic lobby. we couldnt get the thermostat to work correctly either so we were really hot at night. the hallway carpeting was also worn looking. perhaps theyre in the middle of a renovation and havent finished? we hit the poolside bar after dinner and it was okay...there were no fire pits burning and very few people there. in the summer it is surely a hotspot though. oh and morning coffee and hot chocolate brought us downstairs bright and early to find families in pajamas getting theirs. that gave a cozy holiday feeling. overall it was a good place to stay--if only the room was a touch more sophisticated. the location was perfect for waterfront runs and walks as well as gaslamp shopping and dining.',happy
id16922,' there is nothing wrong with marriott hilton and all the rest of the standard nice business hotels. but if you go on vacation and want a bit of something with flair or je ne sais qois go get it! the alexis makes a pretty good attempt at an oh sweet! hotel stay. there is art on the walls good color scheme you know a sense that youve escaped the institutional tan and orange and grey boxy landscape of hotel hospitality. yes in a way it has got curved lines -- in the funiture pillows textiles -- and is just that girlie. bec- sometimes spare modern minimalism just really doesnt cut it; it is just off putting. esp on holiday! so that is how we chose the alexis. the room itself was a deluxe king facing -st ave. (it was surprisingly well sound proofed.) large with a couch and armchairs as well as a little work desk. rich browns and super high ceilings and exposed brick. it was cute. there were some plumbing design issues with the bathroom but overall we loved the room and would have stayed a second night if we could. loved the lobby visuals too. second it is a walkable location. while we stuck to a few spots the highlights were certainly its proximity to the water- waterfront with great views of the sound; to pike is market although i disklike the dining options there; and to any number of coffee shops. these are probably embedded in the fabric of seattle but still being sufficiently caffienated would seem to be important to getting the full seattle experience. the restaurants and coffee and music seemed to be in belltown about a half mile walk. a pleasant walk but watch for the homeless folks who seem more up front with passers by than out east; kinda territorial too. the buses in the downtown area are all free from -am to about -pm quite nifty and handy. esp handy bec- the hotel charges $--+ for parking a night. the not so good is that the concierge takes off at -pm exactly when he would be of most use. he was also never there when we needed him like a reverse clairvoyance (for us not for him probably). anyway didnt get to try room service or the restaurant downstairs. but it is great for location and a bit o style. now ive seen a comment that the place across the street is way better but i couldnt bring myself to sign up with hotel ---- what kind of a name is that? that is like totally lazy. where is hotel ---? or hotel ---?',happy
id16923,' of the six hotels we stayed in on our two week holiday this was by far the best ( and the cheapest) the concierge was superb chose our room and checked us in himself. superb room fabulous bathroom and extremly comfortable bed. only stayed one night could have spent a week there. recomend the bar very pleasant barman ( name slips our memory) food and drink very reasonable. we came in on the amtrak to union station a$-- taxi ride to the hotel with the most friendly taxi driver we have ever met. the oposite to the miserable sod who took us back to the station. unfortunatly for us that was the best bit of los angeles went on a - hour bus tour got bored after a couple of hours. we have the same shops in manchester they have on rodeo drive.',happy
id16924,' i had not stayed at the affinia hotel before. i brought my family to new york for thanksgiving. the location is the best walking distance to most tourist spots. went to macy’s shopping on black friday at - am. the staff goes out of their way to help you and make you feel at home not at a large hotel. the rooms are small similar to most ny hotels but unique very cute decorated very modern. the only draw back the internet connection is very poor no matter what you did or who you called the internet access will drive you crazy. having to log in is a problem and the signal is always poor. if you are staying for a vacation it may not matter but if you are on business you better bring a data card with you and use -g. the hotel is old and the rooms are very basic but the staff will go out of their way to make your stay enjoyable.',happy
id16925,' this was our first visit to the orchard garden hotel and we were very impressed. it is a beautiful hotel in a central location with many amenities especially the very comfy bed. the room and bathroom were plenty big and really liked the key card energy control system. very nice staff who make your visit all the better. even after we left and my hubby realized he had left a shirt in the closet we called and at this writing the shirt is in the mail to us. the location is excellent...steps from chinatown and a few blocks from most of the attractions we wanted to see. we will stay here again!',happy
id16926,' i really appreciated the help i received from the manager working the night shift. he reassigned me a room on the ground floor when he saw that i had a heavy bag helped me with my luggage and staged an emergency repair when i realized upon my departure that my bag had been damaged in transit. thank you girish.',not_happy
id16927,' this was my first time at the curtis and i write my review as i sit in the airport thinking about the great stay that my wife and i experienced. my stay was pleasant not because the hotel is kept nice and clean not because it is in an ideal loacationa not because i had an amazing view my stay was amazing because the staff at the hotel. when my wife and i checked in we were not only greeted by two bell staff to help assist with parking the car and helping with luggage we had the most amazing front desk experience i have had this hotel is fun and so was josh. the entire staff is young but very attentave and offered to help with anything we needed. while checking us in he noticed that i was with my wife and he mentioned an upgrade to a king room instead of a double queen. we got in a bit late due to weather in florida and we were still needing dinner before we even had the chance to ask for recommendations josh asked if we needed any directions or recommendations on places to eat. on the way back into the room from getting ice and looking at the --th floor our key did not work to get back in we went down and josh re-activated the key and reminded us to keep it form anything magnetic and cell phones as they are very sensative from there we decided to take a stroll to larimer and found a good place to have dinner. on our way back in we were offered cookies not only did the staff remember who we were the two gentleman went out of thier way to activate another key just in case. to me it is the small things and this hotel is good with personalized hospitality. the only bad thing about our stay is that it was too short. we will be making a trip back to this hotel in the near future.',happy
id16928,' we had a long trip and decided to spend the last night at the sofitel for comfort to spread out and redo luggage before flying overseas and to be spoiled in the cradle of luxury of sofitel bedrooms and bathrooms. huge comfortable room great bed even greater bathroom with separate shower and bath and products from loccitane. staff gracious and helpful room ready before appointed time late check-out. i could ask for nothing more.',happy
id16929,' the belvedere is an excellent find - great location for theatre and shopping and dining. the staff are amazingly accommodating and it is neat and very clean and in good condition. i have stayed there at least ten times and have never had a problem.',happy
id16930,' we actually booked this using the hotel tonight app and with my credits saved $--. hotel located downtown with many restaurants and a mall within walking distance. suites have fridgemicrohair dryersafeiron....these old suites sure beat the typical hotel room. if you have an iphone or android be sure to download app hotel tonight for discounts.use this invite code (dstanert) for instant $-- credit. it will be added to your account.then add this additional promo code (getht) for another $-- in credit. which can be used at any hotel tonight hotels!',happy
id16931,' i recently visited this hotel accompanied by my daughter and daughter in law for a girls trip to nyc. the location cant be beat. there are multiple restaurants surrounding the hotel so we did not use the kitchen much at all. everything we wanted to do was within walking distance or a short subway or cab ride. having checked into a suite that was not renovated i found the accomodations suitable however the mattress on the hide a bed was not acceptable. i went to the front desk to ask what we could do and we were moved to a renovated suite with a new memory foam hide a bed. thanks to the front desk staff for making this offer! having two bathrooms was also a great bonus for our group.',happy
id16932,' i can thoroughly recommend the experience at the paradise point resort. this was a staycation as we live in san diego: it was such a wonderful relaxing escape! we especially enjoyed walking on the beach and admiring the variety of shore birds including a whole flock of black skimmers - amazing birds! feeding the ducks on the lake was great fun too! also watching the sunset from the viewing tower and enjoying a mojito and a delicious dinner at the barefoot bar and grill just feet from the water was not too shabby either. the staff are friendly and helpful. i have already booked for february!',happy
id16933,' when you enter the hotel lobby you think yes this looks promisingbut dont be fooled.as soon as you go to the upper floors you then see what it is truley liketotally dingy musty carpets that stink.the hotel staff are not that friendly and there is always a que at reception.the only thing this hotel has going for itis the locationmadiso square garden is right across the road and it is situated near all the attractions.',not_happy
id16934,' clean pleasenthelpful front desk fun decor..retro bright and colorful. long - blocks from the convention center not difficlut and by choosing the route carefully not too much homeless stuff. and no problem at all getting a cab.',happy
id16935,' read the reviews about the dana we travelled with our kids and in-laws . we decided to go for a suite in the new buildings they went for a room in the old. for the extra money the new buildings are well worth it however the overall dana experience wasnt marred by the room in the old bit. the whole experience was fantastic from the email before we left home asking if there was anything they could do for us to the one waiting for us on our return asking for any feedback. the hotel has the best of everything if you want a family diner it has it if you want a more intimate restaurant t has that too our you can eat on the terrace near the pool. the - pools are very different one lively with a bar and tv is the other more sedate both very suitable for kids. the service was fantastic they couldnt do enough for us. there was also bike and boat hire at very decent prices if i went again i would definitely pay the extra for the new building',happy
id16936,' we stayed here for two nights and were completely satisfied with all aspects of the memphis residence inn. the location was ideal with great restaurants nearby easy trolley access and a short walk to attractions that included beale street and the peabody ducks. the hotel staff was knowledgeable and accommodating. breakfast was good and plentiful and the evening manager is reception included free food and beverages a nice touch. the room was fine and the paul mitchell bath products were much appreciated. though im not sure there will be another trip to memphis in our future if there were id definitely stay here again.',happy
id16937,' i waited in line for a long time to find out i had been upgraded to a nice room. ha! if this was an upgrade i dont want to know what they had originally planned for me. walking to my room the hallway was the scene of a slasher movie. flickering lights holes in the walls really terrible smells... then i get to my room and have the pleasure of inhaling bleach. murder scene? the bathroom had a toilet without a toilet seat cover (similar to a public restroom) and you had the flusher that you usually press with a foot. the window was open and would not close and it was -- degrees outside. i immediately left and found a new hotel and learned of a website www.bedbugregistry.com where i read accounts of bed bugs in this hotel from the day before. what a horrible experience. never ever go here. there are other options. i went to the comfort inn convention center right down the road and it was the same price and so clean.',not_happy
id16938,' i booked based on reviews and price. if you sweat the small stuff stay away. good: attentive when needed: towelsice. close to penn station -- minute walk to times square. bad: room wasnt as clean as others said in past reviews. lobby is in need of refurb. hallways are refurbed but they didnt replace chair rail just slapped some paint on old surfaces. in room: why did i have to ask for extra towels- every night? ice has to be brought to room by attendant. rooms were ok carpet could have been cleaner. world is tiniest bathroom. could not bend over in shower. literally!!(can i just say that it is ridiculous for other reviewers to accept that this is just new york hotel rooms are small - cmon! this is the -th time to nyc and ive never ever had to make excuses like that!! to top it off there was no hot water the last morning we stayed! . hotel fixed quickly so my family could shower. i had to suck it up and freeze.',not_happy
id16939,' best service of any hotel id experienced. very well-trained staff - attentive very generous (free drinks! see below) always a step ahead of you without being fussy (i despise sycophantic service elsewhere--uncomfortable!). great location too. i couldnt formally check-in as the reservation was under my partner is name -- he was on a later flight due in about - hours. but the lady at the concierge made me feel at home immediately arranging for the porter to stow my suitcases and loaning me a plug adaptor so i could use my laptop. she also moved me to the adjacent lounge-café introduced me to the bubbly young hostess there who she instructed to make sure my drinks were on the house . i was blown away by their foresight in this matter; i certainly wouldnt be using their wifi to grumble about the wait on tripadvisor. i had two of their house cocktails -- a mojito and a kir-like drink. wanting to reciprocate on their generosity and try the menu -- id heard great things about the standard grill -- i had their amazing club sandwich which was perfection arriving with a fresh salad and mini condiment jars. the standard double room was small as others have griped but the fabulous modern furniture mod-minimal design and floor-to-ceiling windows made it feel airy. those who gripe about room size need to consider the service -- this a great reminder that you pay for the experience not just square footage (in nyc at that). one more note: breakfast. while not included the restaurant has a great breakfast menu at very reasonable nyc prices and a great atmosphere; i would much prefer my $-- brioche-french-toast with caramelized bananas walnuts and maple syrup over a generic spread any time! my partner had a cheese and cured-meats board and perfectly poached eggs.',happy
id16940,' hookers roamed the parking lot at night. the shower was mildewed and crusty the bed covers had an odor. the whole place had a sleazeoid ambience that made it my favorite columbus hotel. i loved it. take a bottle of cheap whiskey and savor the low life!',happy
id16941,' we stayed at this hotel last night and chose it because of the reviews we had read on trip adviser. using trip adviser to check out hotels in advance adds real value to a hotel stay. we had a great welcome from kathleen on receptio even though it was only noon and check is -pm. we went to relax in the sun by the pool and kathleen came to find us with our keys about an hour later. the hotel is very modern and comfortable. the suite was lovely. free bottled water in the room. manager is -.-- til -.-- reception with complimentary wine beer spirits. fresh cooked hot breakfast (again complimentary) and even though they warn you that it will be busy with queues between - and - we turned up at -.-- and waited about - minutes for omelettes. we strongly recommend this hotel for both business and leisure travellers.',happy
id16942,' first off my name is not miguel. second this is a tired motel with worn appearance and furnishings. our room was infested with ants and we went back to the desk and got a refund and left. travelodge is off my list forever.',not_happy
id16943,' we were a family of - taking out two rooms in this hotel. we had just come off an -- hour flight and it had taken a further -+ hours to get through immigration and get our hire car. by the time we arrived we were all thoroughly shattered. we had a boot full of luggage and we drove up to the valet parking ($-- for -- hours) they seemed a little dumstruck as to what to do with the luggage err put it on a cart guys and well check in and tell you the room number! i did find them a little unfriendly when they realised that there was quite a lot youll have to carry some or ill have to get a second cart the guy said...err ok less of a tip for you then if were doing half the work! but anyway not to be deterred we checked in hassle free. the two rooms were opposite each other it was a little off putting to find that a tray of food was outside our room that was still there when we left the following morning but we were so tired did we care! both rooms had fridges although annoyingly and we were too tired to realise until the morning one of the fridges hadnt been plugged in so some of the food in there headed straight for the trash. views were good both got a look at the runway with either the planes taking off or landing and there wasnt any noise to be heard. it was clean and simple what you want really for when you land a good nights sleep to set you up for the rest of your holiday. had another little run in with the bellboys-valet parking guys in the morning re luggage (to put it into persective we had - not overly heavy suitcases - small overnight case - handluggage rucksacks a travel cot and a buggy) we called up for the car and asked them to put it into the boot for us. when we finished checking out we found our car there out front and all our luggage strewn all over the front of the hotel they were the ones with the car key as well and id pointed out the car and asked them to do it whilst we checked out and then got the kids in car seats. finally when my husband came back they helped. this episode shouldnt define the hotel this may have been a one off just something to bear in mind if you have a lot of luggage. all in all a nice hotel we stayed - years ago and they had a nice bar on the top floor which isnt there anymore which is a shame.',not_happy
id16944,' if you are in chicago the talbott is the place to stay! once again they talbott delivered an awesome experience! every staff member is so helpful and nice. the accommodations are luxurious. great location. breakfast in their restaurant was first class too.',happy
id16945,' ok i have stayed at a lot of dc hotels and was a former resident for -- years and just for information i am staying here for - days on business. when you stay here you are really staying for the location. for business or tourist - it can not be beat. near chinatown and the verizon center close to the mall for tourist activities plenty of eateries and culture. you are dead center for midtown dc. aside from that the courtyard is in a great looking old bank building - but the looks are mostly from the outside. the inside well its furnished traditional and not modern or hip or even updated. the room are very basic. you get tube tv so-so mattresses and dated decor. the bathroom while clean was more holiday inn then marriott. i stayed here for the advertised free internet but i can tell you it was very very slow and good for only basic surfing .. not live video chatting or quick surfing. too bad. the eatery was ok but just go out even for breakfast for better fare. you are attached to the gorden biersch brewery which has great happy hour and very convienient for getting a late night bite as well. the staff is friendly but you never get a greeting coming in and out once you check in. i was tempted to switch hotels for a better bed and better tv and internet but was too lazy. you wont be disappointed just dont expect much more.',not_happy
id16946,' i made a reservation for a client on april --th for a --week stay starting april --th. the female who answered the phone assured me there were rooms available quoted the rate and took my credit card info. when i arrived with my client to check-in the same woman (i’m certain) took one look at him and said they never took a reservation and were full. my client is mildly intellectual challenged and has a speech impediment that makes it difficult to understand him but is clean sober friendly and completely able to care for himself. the woman who identified herself as the owner said that maybe some unknown person answered their phone and took the reservation and my credit card info and it was my fault for not asking for a confirmation number. it was obvious to me that she made a quick negative judgment based on my client’s presentation. i plan to file a discrimination suit against the hotel.',not_happy
id16947,' within ten minutes of viewing the hotel and the room we would be staying in my husband and i checked out and found other accomodations. for the rate we were being charged i expected a quaint clean and lovely hotel. instead we found our room to be run down in need of some fresh coats of paint and new furniture. the king size bed we requested did not have a mattress pad revealing a dirty and stained mattress with holes. thankfully we were able to get our money refunded. dont stay here as there are plenty of other lovely hotels in the area (holiday inn courtyard by marriott etc)',not_happy
id16948,' we had to quickly book a hotel because of a death in the family. we traveled almost -- hours in the car from kansas. unfortunately there was a huge government convention at the same time so all hotels i internet searched & called in advance before this one were booked. the howard johnson was the only hotel with rooms--and now i know why. i dubbed it the detox inn . not to make fun of people with serious drug or alcohol problems. this was a pay up front in full-----% non refundable room via the travelocity website. i was weary but desperate because we had a funeral to get to. we stayed from saturday evening through wed. morning. not once was our room cleaned however the maid did come in as our television was changed to the spanish channel. im sure all they did was go through our belongings. one thing is for sure they did not do their job. my husband found a chest hair (we assume that is what is was??) in one of the styrofoam cups left near the coffee maker. obviously i was not about to brew a cup and drink out of their supplied cups. my daughter also found that her sheets on the bed had cigarette burns and was nervous to sleep in the bed. one night we couldnt get into our room. our key didnt work. the front desk programmed the key - more times without success. finally they used a master key to let us in. they went back and tried to program the key for a -th time and it finally worked. i was tired it was midnight and here we walk into a room that had not been cleaned. our trash was also never taken out the whole time we were there. we had to call every night to the front desk to get towels since our room was never cleaned. they heard our complaints every night but nothing was done about it. so the last night there when i arrived back to the hotel emotionally and physically exhausted from my grandma is funeral we opened the door to find our room (once again) not cleaned. at that point i said a few choice words and my husband had to calm me down. i phoned the evening receptionist to ask when the manager would be in. . .not until the following morning. when i awoke i phoned the manager explained everything that happened. they apologized and offered to give us a discounted rate should we ever be in town again. i responded with i appreciate your offer but i will never stay in your hotel again and promptly hung up. i am no prima donna by any means. i grew up very poor and mostly survived on ramen noodles. for me to complain about this place should be taken seriously. do not stay here. for $--- night it was the worst experience i ever had.',not_happy
id16949,' do not stay here. period. first they advertised online as a $--- a night hotel and my wife thought we had a great online discount of half off. so we booked the rooms at $--- a night then our friend came up for a spontaneous visit and was quoted $--- a room at the desk. they had the same kind of room we did. misleading marketing practices right off the bad. second the room is on par with a $-- red roof in. the hotel has many four-diamond award plaques on the walls. maybe those are from days gone by. there is nothing about this hotel that merits a $--- rate (which they advertise). third we pre-paid the whole stay and didnt touch the mini bar. im now dealing with and extra $-- in charges that magically appeared the day after we check out. so not only is the hotel crap uses disingenuous marketing practices but now they are trying to rip us off after we left town. austin is a fantastic vacation spot i would recommend to anyone but do not stay in this tourist trap of a hotel. also dont trust their photos of the swimming pool. looks great online it is a one-lane lap pool that is about thirty feet long. total garbage more disingenuous marketing practices.',not_happy
id16950,' we stayed at the westin in january and in june of this year wow! what a terrific hotel. the rooms are roomy the service is excellent and the bathrooms are beautiful too! the views are awesome! the beds and furniture are comfortable. we upgraded to a view of the space needle and seattle waterfront both times well worth it! the pool and hot tub have great views also!',happy
id16951,' great locationclose to mall river walk and convention center. nice rooms. enjoyed the hot tub and sauna. kids liked the pool. only complaint is $-- for parking seems a bit steep to me when you already pay $--- per night for the room.',happy
id16952,' for the price we paid i would expect a lot more. from the overpriced parking garage...to the ripoff mini-bar where if you even touch it theyll charge you...to the well give you a small fridge in your room but it will cost you ...to the $-- a day to connect to the internet...to the very small room for more than $--- for the night...we were scratching our heads as to why anyone would rate this - or - stars. it is a good location and the bed was clean and the mattress firm. but if youre willing to pay a hefty fee($--- for the night) as we did i would encourage you to consider other places first. if you can get the westin at a much reduced rate then i would say go for it. just not at the price we paid.',not_happy
id16953,' concierge david swift at the westin riverwalk was outstanding. he suggested the best restaurants and must see sight in the area. he helped plan our days. he made our trip outstanding. we have stayed at many starwood properties over the years and david rates as one of the best concierge.',happy
id16954,' hotel drisco weve been flirting with the idea of booking a luxury hotel via luxury link (where there are auctions and such and so you can nab a good deal on upscale accommodations) and our first try was a three night package in a suite at the hotel drisco in san francisco. after i checked out the deal -- about $--- for three nights with some minor extras -- i sussed out the hotel on tripadvisor and at the time it was the top-rated hotel in san francisco! not bad. it had descended to no. - by the time we booked (still not bad) and so we committed. loved it. the drisco as a cab driver who picked us up there commented is the incognito hotel. if you want a union square location in the middle of everything this isnt the place for you. but if you want to be in the heart of one of the most glamorous beautiful neighborhoods in any city in the u.s. a relatively convenient walk from key city amenities like restaurants and shops it is a great place. it felt very european. cozy. great service that starts with a call to your home a few days before arrival. do you want to use our car service from the airport? for a $-- difference between hiring an ordinary taxi and using a dedicated car we bit and it was worth it. when the driver pulled up in front of the hotel on a peak crest of the hills overlooking the bay i thought it was a private club. it felt like that the whole time. scrupulously well-maintained (and in fact they were upgrading rooms and suites while we were there with new carpets flat screens and dvds to replace existing electronics). great bathrooms with deep soaking tubs. nice amenities. with a quiet and lofty presence above san francisco (our suite living room with television couch cozy by-the-window chairs and our bedroom with a working desk free internet another television great bed bathrobes and slippers) had great city views. the whole feeling was of a first rate hotel for those who like feeling comfortable and even pampered without pretension. at cocktail hour there was a wine and savories set-up quite cozy (and we even brought in a local friend and no one batted an eye only wished i remembered the name of the white wine because it was crisp and delicious). breakfast was european in nature -- cold cuts yogurt oatmeal made-to-order coffees croissants. included in i believe all room rates (though check on it). adored the neighborhood -- with its multi-million dollar mansions gorgeous greenery (even in february). service at the desk was consistently excellent. i asked for taxis for the exact color of the paint in the breakfast room (a very nice yellow were buying a new-old house and i love yellow) even asking for a promised-in-our-deal bottle of sparkling wine which hadnt been delivered was met with a gracious apology and fixed immediately. would return to the drisco part of the joie dvivre chain (and my first experience with this boutique hotel group) without qualification. the only qualification i will offer is that good news bad news bit about the location. the neighborhood is gorgeous. but it is a good five to seven blocks (easy) from anything commercial. if you walk over to fillmore street to pacific heights and cow hollow shops and restaurants wear comfy shoes cause youre going to experience the hills that made san fran so famous. even more challenging: the marina district below. it is in interesting mountain slog (up and down) to lombard street and points below like chestnut street is restaurants and shops (i used to live in the marina so i was more inclined to head downward this way). fyi we had a great time at curbside two (again a steep slog down toward presidio) a fantastic small provincial french bistro -- the weather was so crystal clear blue and warm weather crisp that i had my burger and fries (awesome) and glass of syrah at a picnic table outside. it was a favorite off-beat place when i lived there and it was great to see it was the same. we had dinner at a-- on chestnut street in the marina which is currently a hot place; i was underwhelmed by this italian bistro. we had a surprisingly romantic lunch at emporio rulli gran caffe which reminded me more of the old fashioned kind of department store restaurants (in ambience a bit…old fashioned). but the food was excellent and so was the wine. a big surprise on the strip . didn’t get to bistro aix (it was closed on the nights we were there) but wished we had; the menu looked lovely. next trip. will just make sure i get a real series of workouts in steep hill-climbing scenarios. and by the way: though we did have the pleasure of wandering the bay front around the marina we never did make it into the heart of san francisco. frankly i felt like id found a heart where we were….',happy
id16955,' we arrived on feb --th about -.--pm after the flight from london and were pleased that the room was ready meaning we could go straight out and explore. great location times sq-broadway -mins from the hotel door. (surprisingly very little street noise despite being in the mixer) - mins walk to rockefeller and --mins to central station. not much further to empire state building. room was very spacious and the king bed was exceptionally comfortable. having read many reviews about small rooms in new york this was hotel was not one of those. overall very good value for money would definitely go back again even though our bathroom floodied on the last morning as we were asleep. the hotel did deal with this issue immediately and moved us to another room even though we were about to check out. the offer of free breakfast was gladly received.',happy
id16956,' on our first visit to san diego we decided to stay in old town to experience some of the culture and i think we made a wise choice! the best western hacienda was a beautiful hotel a few steps from the centre of old town. the service was great especially from the bellboy who had to make several trips up an elevator with our tremendous amounts of luggage (and all with a smile!). our room was in the back building up on the hill with a great view off the front balcony. with three of us and loads of luggage the room was spacious enough so we didnt feel cramped at all. parking (although incurring a daily fee) was easy and convenient. i would definitely stay here again and recommend this hotel to friends.',happy
id16957,' generous rooms great service excellent location for train and metro. the perfect dc base for business.',happy
id16958,' i stayed in this hotel for three nights after fleeing the sheraton times square. i had a mini-suite on the --th floor. the room was spacious (for new york) with a living area a desk and a wall of windows. the service was very good when i arrived and they checked on me throughout the stay. i used room service once and it was prompt and good. the room was very clean with alot of towels and quality linens. there is free wifi in the lobby a decent bar there as well. the workout room was clean and had an adequate array of equipment. the location is good and it is within walking distance of many attractions including grand central. it is a little far from most broadway theatres but if you dont mind a -- to -- minute walk you can walk back from the theatre.',happy
id16959,' we had a gig at -th & b and the location is a great one. this hotel works with some local merchants to provide a safe nice and comfortable location for people utilizing businesses in the area. so it is nice they help provide incentives for others coming to sd for business or in our case shows! they catered to our style that might differ from others using the rooms for business or vacation as we are a rock band. so they were hip to us and professional to their professionals needing the rooms for other business. on top of all that you get a nice waffle breakfast with oj coffee tea oatmeal cereal etc. you got to make your own waffles! you pour the mix into the waffle makers turn them over for - minutes add some butter and syrup and you have a nice home made breakfast. thanks to the staff for being so kind and cool with us and for not throwing us out! (it is ok...it is not the like old days...no tossing tv is out anymore!). ps: pool was there too not the right weather yet..but a duck enjoyed it for a few minutes. pbf',happy
id16960,' i stayed in a double room with twin beds: they are very comfortable and large; i slept as never before! rooms are clean and the hotel staff is kind and helpful. they offer you some delicious oven-fresh cookies! it is in a good location to visit boston.',happy
id16961,' what a pleasant surprise. though not a - star hotel i give it - stars for meeting all of my needs. clean friendly great location reasonably priced. i could not have asked for better service from the staff. thanks!',happy
id16962,' we had a wonderful experience at this hotel. all staff was friendly and helpful. special requests were granted graciously. the room was beautiful! and the bathroom spa like. the central location allowed us to walk to a recommended restaurant lunch spot coffee park church and museums. i am so i shopped for the best prices and stayed here!',happy
id16963,' while this hotel is a little expensive it is the perfect place from which to launch your exploration of manhattan and nyc. it is centrally located with times square right outside your door. there is easy access to taxis buses and the subway. central park -th avenue and other tourist spots are all within easy walking distance. the staff are very friendly and helpful. susana was wonderful helping me sort out some travel problems and gave us excellent service and advice about the hotel and its facilities. i recommend this hotel to anyone intending to holiday on manhattan island.',happy
id16964,' i couldnt disagree more with the crappy reviews. my experience was completely off the charts. the staff was incredibly accomodating and i was greeted with a smile everywhere i went. the pov experience was excellent. the view was insane and my service while a little slow was certainly delivered with the right attitude. i noticed the size of the elevator disgruntled a few guests but the staff handled the complaints efficiently and smoothly. after all when you are dealing with renovations in a historic location you have to expect some quirkiness in the building! overall given i was there a week after opening i thought the service was smooth.',happy
id16965,' this was my second experience staying at the hilton seattle for a convention. the first stay was wonderful. the second stay was slightly less wonderful as i discovered that the previously free in-room wifi had become a pay-per-day service. i was able to view two web pages as a teaser before being redirected to their payment contract page. out with the laptop in with the smartphone and problem solved. pros: affordable great location friendly and efficient service comfortable beds and enough pillows to nest in cons: small toilet-bathroom with no fan and nowhere to hang a towel or set out clothing the flush on the toilet is the sound equivalent to having amtrak roll through the hotel room at -am surprise $---per-day incidentals fee attached to your bill (removed during check-out but a bad surprise for debit card users who will see the entire room cost plus this fee hit their account immediately upon check-in)',not_happy
id16966,' ok we only paid $-- the reception staff and all bellmen were warm and professional lobby was nice we were upgraded to a large multi-room suite and the location cant be beat! the rooms really suck. even the bellman seemed to open the closet doors with a seeming relief that nobody was hiding inside. the carpets were uber stained bed was horrible linens cheap sofa too scary to even sit on and the elevator was oh so dated. the tv had plenty of channels and bathroom was easily acceptable. i needed to go out but my friend was too scared to stay in the room solo and forced herself to come w-me solely due to how nasty it all felt inside the room. she was still a good sport- she didnt kill me for booking such a bad room. our room was modern- for ---- but by -----ish already likely started to seem dated. i would never stay here again and could not recommend it.',not_happy
id16967,' stayed at the courtyard marriott for - days in september and was perfectly . the hotel has an excellent location pleasant stroll to central park -th avenue shops times square and some bars on -nd avenue. the room was large by any standard (not just ny standards) bed was very comfortable and the bathroom was clean. free tea-coffee and internet access on the --th floor was nice and as this hotel is in a business district no problems getting to sleep at night. id have no hesitation in staying here again.',happy
id16968,' my family just got back from our week in california with the magic castle hotel being the highlight! we were travelling with two adults and two teenage boys. perfect perfect! we spent three nights at the hotel after a couple of nights in santa barbara. the magic castle hotel is within walking distance of grauman is chinese theater which is a great shopping-dining area. our room was the size of an apartment with a separate bedroom with two full size beds. the living area had a pull out sofa sleeper. we had a full kitchen complete with stove microwave fridge etc. upon check-in we were greeted with a faux yummy champagne for each of us and an extensive list of free snacks that we could ask for at anytime. there was also a list of dvd is that you could rent again for free. with a room rate of a little over $--- a night the freebies really added up. it was great to walk by the front desk on our way out for the day and have free bottled water waiting for us. the continental breakfast included fresh fruits cereals juices and yogurt. every evening there was iced cucumber water sitting in the lobby. everytime we walked into the hotel one of the employees would greet us and make sure our stay was going along perfectly. the staff was as attentive and nice as they could be. i cannot think of anything i wouldve changed about our stay at the magic castle hotel. if we thought of it they provided it with a smile on their face.',happy
id16969,' we stayed - nights in san diego. this hotel was wonderful it was quiet reasonably priced clean and the staff were excellent. we werent going to rent a car to drive to wap and seaworld (was going to take a tour bus) but the staff helped us to locate a good deal and advised us on places to eat see and driving directions. when we left they organised our taxi they also had incidentals provided free of charge-like toothbrushes shavers etc. we had breakfast included in our meal and ate at the restaurant in the hotel it was fine-both contintal and hot food that was freshly made. i went to use the internet kiosk and as it wasnt working was allowed to go into the office itself to email. siliva and hortio were wonderful as was vera (i think) the other lady who worked there. when we left there were no hidden charges local calls were free. all staff from housekeeping to office were great and were very friendly and my - yr old loved them. i also requested a bayview room and got one at no extra charge. this hotel was perfect for walking along the esplanade and catching city transit. there is a small grocery store-pharmacy about - block away and it is easy walking to the train-tram stations.',happy
id16970,' i spent the first weekend in december at the philadelphia marriott downtown for a quick family getaway. the location is fantastic! easy walking distance to independence hall love park macy is (and the old wanamaker is light show) and directly across the street from reading terminal market. the hotel was clean and well-appointed and the staff was friendly and courteous. i would recommend the hotel and it is location highly and i will definitely look to make this an annual event.',happy
id16971,' overall the room was perfect for my needs. the bed was amazing and the desk was there as well as wifi. if i were wanting to do more that just sleep in a bed it would be a disappointment. the room is not very big the tv was old the bathroom was very small there was no safe to put valuables in the maid did not give me a new towel it had a radiator heater that never shut off and the a-c was pointing into the heavy drapes so the room never got cool enough. however i just needed some place to sleep after my meeting and the room did provide a nice very comfortable bed so i left with a happy experience.',not_happy
id16972,' we were looking for a place downtown and next to sundance square as we travelled through town towards san antonio. this hotel is awesome. just as other reviews have said every member of the staff was warm and welcoming. they truly invited you to be there. the room was lovely and spacious and impeccably clean. the bed was very comfortable and the layout was great. it happened to be our anniversary something i just mentioned while making our reservation and they actually had a bottle of wine waiting for us in our room as an anniversary gift! what amazing service. i have stayed an some lovely hotels but this one cant be beat especially for the money. the hour was great. maybe the appetizer choices may have been a bit odd but when someone is pouring you free drinks can you really complain? i would recommend this place to my mother!',happy
id16973,' having stayed here in ---- we had absoloutely no reservations about coming back to this hotel for our next trip to new york however we were left very disappointed. the hotel itself is decent enough if a little dated - its clean has useful kitchen facilities in the room and is close to times square. the staff on the other hand leave a lot to be desired. during our - night stay the service we received on each seperate occasion we approached a member of staff including management was close to appalling even for the seemingly most simple tasks. from the initial room bookings to breakfast to the settling of the bill every member of staff we dealt with was awkward unfriendly and unhelpful. a real shock in a place where customer service is generally so high! if customer service continues to decline as it has done over the past - years this hotel will struggle to gain any repeat business in a city with plenty of alternative options. we wont be going back to the belvedere for a third visit.',not_happy
id16974,' i had an excellent experience at the westin book cadillac in detroit. the rooms were large and beautifully decorated; the bathrooms are wonderful and the in-room dining is delicious. we also ate at roast the on-the-premises restaurant and it was terrific. there were a couple of bumps that kept this hotel from getting my highest rating. first when i checked in someone else is partially used hair conditioner was in the shower. ewwww. made me wonder about the overall cleanliness of the bathroom if the cleaning person missed that. secondly i watched the sherlock holmes movie and literally right at the most suspenseful part -- the last -- minutes -- the satellite signal was lost. the hotel was great about it -- they didnt charge me even though the next day i was able to retrieve the unwatched -- minutes. the service is top notch; you dont wait long for room service. the showers have this cool double-shower-head feature which is glorious. they have lots of healthy choices for in-room dining. the only thing that led to the poor cleanliness rating was the conditioner-shower incident which made me wonder....',happy
id16975,' what can you say negatively about a westin? nothing - beautiful hotel with plenty of amenities and within walking distance to downtown charlotte.',happy
id16976,' so we were suckered in by hotwire which booked the room and then we couldnt cancel. checking in was ok. parking lot seemed a bit shady but we didnt get mugged and car was not broken into so thats a bonus. check in was ok staff was nice. there was a huge iron burn mark on the floor. upon inspection of the bedding there was a huge obvious brownish reddish streaks all over the sheets. we are pretty chill but that was a bit much for us. if you have a choice in the matter dont stay here. there is an awesome mexican bakery across the street which is worth noting.',not_happy
id16977,' facts: - booked - rooms for a june stay through expedia - i had to cancel one room so i called the fairmont. the reservation associate said that both rooms were cancelled. i said that was impossible and decided to call back the next day to get someone else on the line. - called the next day and i got the same response from someone else - i called expedia. expedia put me on hold for -- minutes while they talked to the fairmont. when the agent got back on the line i was told that the two rooms were moved to the intercontinental due to overbooking at the fairmont. the fairmont did not have a new confirmation number the rate or the room type that we would have at the new hotel - it took me - days to get someone from group sales at the intercontinental to make the edits to my reservation (because these rooms were marked a special case i had to speak to someone in sales) if i did not call to make the change to the reservation i would never have known about the move. my colleague and i would have gotten to the front desk to check in at --pm and i can almost guarantee the person at the front desk would tell us that we did not have a reservation for the stay and would not have any idea about the room move to the intercontinental. i basically travel for a living. i have never seen such reckless unprofessionalism from a branded hotel like the fairmont. fair to say that they have lost my business.',not_happy
id16978,' the location was great right accross the street from the airport. i had an overnight layover so this was perfect for me. when i landed and called for the shuttle it came within -- minutes with a very nice driver. however at check-in there were only - people. the phone was constantly ringing and although there was only one person in front of me it took a while to get greeted and checked in. it annoyed me that the front desk clerk took a call while checking me in. the room i received was --- on the second floor. the room was clean however i didnt get a sleep number bed and the layout was such that my bed faced the window with a view of air vents or something. the first thing i did was close the drapes. the bathroom toiletries werent that exciting either. i slept pretty good but i did hear elevator noise. i didnt complain about anything because i only paid $-- via priceline and they probably give this room out to people who pay the least. the shuttle to the airport runs every -- minutes and was on time. the only option for breakfast was a buffet at the restaurant so i gave myself plenty of time to get food at the airport.',not_happy
id16979,' i stayed at the sheraton in denver that was nicely situated on the --th street mall for - nights and i wasnt disappointed. the staff was very helpful and friendly. the dining options inside the hotel are diverse (my favorite was the yard house) and outside the hotel you can find whichever cuisine youre hankering for within a few blocks. the room was well furnished but i do have to caution travelers with allergies to down pillows and comforters because their bedding was loaded with down items and i was quite uncomfortable being slightly allergic myself. also the air can be quite dry and cool despite the thermostat being set higher. i do give them credit for giving incentives for opting out of maid service which is something other hotels support but without the food voucher incentives. the workout facility was also top-notch. every piece of equipment you could possibly need and everything was well cleaned and maintained. from my room i could also see the parade of lights (first weekend in december) without having to stand out in the streets during denver is especially freezing cold snap. if you like or dont mind walking then you can really enjoy this location as it is within --- to - mile of a multitude of attractions from shopping and dining to theatres and museums. the --th street mall also has a free and very frequent bus service. for the location and service this is a terrific hotel.',happy
id16980,' this property is in need of renovation. furnishings seem very dated. no restaurants within walking distance.',not_happy
id16981,' i agree with the others in that this hotel is beautiful and has a wonderful staff. everyone including management is warm hospitable and very professional. it is obvious that the staff truly cares about their guests and not just avoiding a bad review or trying to make tips . the hotel and bar were excellent and reasonably priced all things considered. will definitely return for another stay!',happy
id16982,' after a long drive we arrived just after midnight. the front clerk nor the customer ahead of me were in no hurry to complete the check-in..... ! --$ a day for parking building wasnt easy to find.. hallways were creepy with pictures of people from the olden days.. their eyes followed you as you searched for your room... the hallway and room smelled very old! got to our room & a pic of a lil girl in blue dress was hanging on the wall same as in hallways! eyes also seemed to follow you around the room.. we were fine we just put a towel over the picture!!! barely slept creepy noises woke up to looking out my bedroom window & there was caution tape around the pool.... did i mention all windows open and dont have screens on them???? what happend who knows... but last thing i could do at my stay there was relax!!!!!! not to mention the $-- fee if you cancel we were stuck there....',not_happy
id16983,' stayed here as i am a member of gha discovery and wanted to try another property. my room was beautiful very well appointed. some things however felt a tad off from my experiences with other hotels in the association. i enjoyed the bar area. and the concierge was very helpful.',happy
id16984,' i traveled here with my mother and two of our friends and we had a nice stay. we were able to park the car in the underground parking lot-garage which was convenient and free. the location was near some cute shops in the georgetown district but it was not close to the main attractions in the hear of dc. thankfully the hotel provided a fabulous shuttle service to a subway which would take you into dc. it left the hotel every half hour and when we needed to get picked up we just called and they came! it was nice that the hotel room had a mini kitchen too. the only downside is that they claimed to have pool access when we called and asked and upon checking in we found out they indeed do but the pool is down the street at a sport club hotel guests have free access to. its nice they have that deal for guests to enjoy since many hotels in dc dont have pools at all but i wish they would have told us that the pool was not in or near to the hotel when we called.',happy
id16985,' we had an a good stay at the stratford. the staff were friendly and helpful. the rooms were clean & tidy. the breakfast was a good start to the day. the location is a the heart of everything. we would recommend this hotel to any friends or family who may be going to sf.',happy
id16986,' i stayed at this hyatt for the entire month of july and i was treated as a special guest every day even though i obviously had a discounted rate as part of a group. my room was extremely comfortable -- one of the best beds ive ever slept in at a hotel -- and the view of downtown chicago was superb. every saturday night i was entertained by a fireworks show off navy pier and i could see it all from my wall of windows. the staff members were extremely accommodating doing everything they could to help me feel at home during my month-long stay. if i needed extra hangars they were in my room within five minutes. one staff member actually helped me carry a heavy box to fedex in mccormick place to ship before i left. the hotel is often quite busy and the elevators sometimes get busy but the lobby areas are expasive and comfortable. there is a #- bus stop right out front that will take you all the way down michigan avenue so the distance from the city wasnt that much of a setback. the area was nice and i even walked around the neighborhood at night and would see families walking their dogs (depending on which direction you turn as you leave the hotel...). the indoor pool is crowded with kids and noisy -- not the best -- but the weight room is large and not usually that busy. after my month-long stay in july i went back a second time in august. they gave me a great room even though i had booked it through a discount site because i was a repeat customer. really love this hotel.',happy
id16987,' we recently spent two nights at the quality inn & suites near the denver international airport and had a great experience staying there both times. we will definitely stay there again if we are traveling through that area. everything about our stays there were good. the ladies at the front desk couldnt have been nicer. they made us feel so welcome! our rooms were nice and clean. we rented a room with a king-size bed both nights and found the beds to be very comfortable. the pillows were really nice too. the bathroom is very small but that wasnt a problem for us. the breakfast was fantastic! yummy! they had an amazing selection of breakfast items which even included fresh hot bacon & scrambled eggs. ive never stayed anyplace before with such a good breakfast. the shuttle service was very handy too with pick-ups every -- minutes. i definitely recommend staying at the quality inn & suites at the denver airport location.',happy
id16988,' this was my first time staying at a resort of any sort and was very imporessed with the service and attention we received from the time re arrived to the tinme we left. i was very pleased with the spa and room service. the food was awesome and the staff was extra friendly. i wouold definitely come to this resort again!',happy
id16989,' well located clean and recently renovated rooms. normal nyc street noise. room was large and comfortble with a separate seating area and large desk. large and modern bathroom.',happy
id16990,' superior service - all of the employees from the front desk to the doormen went above and beyond to make sure that our stay was perfect. highly recommend waterbar for dinner (overlooking the bay bridge) and if you are lucky enough to be there on a saturday morning take a quick walk to the ferry building for the market. we will surely stay here again.',happy
id16991,' we just recently got married at the bahia on the william d. evans and it was perfect!!!! i have been told by so many people that it was one of the best weddings they’ve been to. we had a blast!!!! i was told by multiple people that the wait staff on the boat were incredible – they were extremely friendly helpful and always there when you needed them. the boat was a huge hit – everyone loved it. the ceremony site was set up beautifully. and the food was delicious!!! the filets were cooked perfectly and everyone loved the heart-shaped dessert. i was also told that for people who have kids the bahia was extremely accommodating with lots of activities for children. the only negative comments i can make is that quite a few of our guests did not get the welcome bags we had made and we didn’t get a wedding basket or champagne or anything like that in our room. but lindsay my contact at the bahia said that was a mistake and we should have received something. she went out of her way to send us a gift box of chocolate covered strawberries to our house after the wedding because she felt so bad that we didnt receive the wedding basket. that was so thoughtful! i could not have asked for a better weekend and i will definitely recommend the bahia to anyone coming to stay in san diego or anyone looking for a great wedding venue.',happy
id16992,' great location an awesome staff and above-average service all equaled a wonderful stay at this great little boutique hotel. we stayed here for - nights for an anniversary and birthday in a junior suite… a differently shaped room (more long than wide) but the bothroom was roomy and overall it felt like we had plenty of space for our luggage and lounging. the lobby has a cool little bar area that saw some action during the weekends. you really can’t beat the obviously great location.',happy
id16993,' i reserved this hotel - months ago and got a confirmation for a double room. since i was traveling with my brother we definitely wanted - beds. we arrived early before check-in and was told that there were no clean double rooms available. we said no problem checked our bags and went site seeing. we arrived back at around -:-- and our room was ready. we opened the door and saw a room with one king bed. after walking around all day and getting very hot-tired-exhausted we had looked forward to showering and relaxing with some cold beverages. but we had to lug our suitcases back to the reservation desk and tell them they made a mistake with our room. the reservationist (dont remember her name) was very hard to understand and informed us that her system showed a reservation for a king bed. i showed her the confirmation indicating a double room and said that there were none available. but there were at an upgraded price. i said that if there were some available that they will be complimentory. she said she couldnt do it. i asked to see the manager and she said he is in a meeting. i asked to see any manager and she said they were all in the same meeting but if i wanted to go back to the room shed let me know when they were done. i said id wait. i waited probably a half an hour and she still said they were in a meeting. i walked to the concierge and explained our situation and she couldnt believe that the reservationist wasnt doing more. she said shed get the manager out of the meeting and left. she came back - minutes later with the manager. guess what? it was the same guy that told us there were no double rooms clean. he must have been the one to type into the system a king bed. i told him i cant wait to write this up on tripadvisor and he proceeded to hand me his business card and said remember to tell the whole story meaing he took care of the problem. this guy was acting like he was some kind of hero when he messed up to begin with. no apology no nothing. the room was just as small as the first one so i dont know why this would have cost more. the view was worse. i think the person checking you in should have the authority to make the situation right. i wasnt looking for any freebies. i just wanted the room that i reserved. the maid service was pretty bad too. we had drank some beers and placed all of the emptys into the case that the beers came in. placed the case right next to the trash can. basically cleaned the room up before leaving for the day. (also left a nice tip). when we returned later that day the case with the empties was never removed. they didnt replenish the shampoos-soaps-conditioners. then there is the mini-bar. we had leftovers from lunch so we moved things around in the mini-bar so we could put the container of leftovers in there. when i got the bill there was a $-- charge for the mini-bar! i guess if you move things it electronically charges you. (the small print on the mini-bar states that but youd have to get on the floor to notice it). i had to tell them about it at check out and she stated that we tell our guests about it at check in . that was never comminicated to us. they took it off the bill without a problem. other guests had the same problem. they should disable this modern technology . the place was too dark. i like ambiance but i also like to see what im doing. on the positive side the beds were comforatable and the pillows were great. the air didnt seem to cool very well though. ive stayed in chicago is magnificent mile - times and never had a problem with any of the chain hotels. i will choose one of those next year and will never stay at the hard rock hotel again. note to manager: did you ever hear the phrase the customer is always right ? you could have done some gesture to show some good will instead of acting like you did me a favor by fixing your screw up.',not_happy
id16994,' stayed at the hotel for few days during my holiday in new york. my friend and i got there in the morning at --ish a.m staff at reception are nice and friendly. however when we got to our room we were annoyed that the room is so small for one person it is fine but for -? it is a bit too small for us. however we managed it throughout our stay. one thing we noticed that the cleaner always start cleaning at -a.m. and because of the size of our room we can hear the noise from people next door (talking walking if they use the shower and etc) o! hence we did not sleep well suring our stay in the hotel. during my last stay we had to get up early to catch our flight at -a.m. hence when we were leaving the room to the reception to check out i asked the receptionist if anyone can help us to bring our luggages down to the lobby and he replied saying he was the only one on duty and there was no one to help. my friend and i had to just bring our luggages down in turn as the lift do not fit in all the luggages! hence my conclusion is that if you leave in the early of morning dont expect anyone from the hotel to help out with anything. but if you want a reasonable priced hotel in good location (minus all the good services and if you dont care about the size of the room) it is actually quite a nice hotel.',not_happy
id16995,' this is not a fancy hotel by any standard but it was clean and comfortable. the location was in the union square area (be with someone after dark) but it is centrally located and a reasonable price for the area. the only thing we could find comparable was near the airport which is a -- minute train ride to all the san francisco sites. they also had a complimentary breakfast.',not_happy
id16996,' stayed - nights while in hollywood. staff was excellent especially the valets. room was clean. hot breakfast bar was much better than cold pastries at most hotels. had to take - elevators and a little walk to get to room on -th floor but it was worth it. only - rooms on the floor and it was nice and quiet! only a few blocks from the sites on hollywood blvd. starbucks across the street.',happy
id16997,' parking is expensive and recommend not renting a car since the trolley is cheap to all sightseeing places. our room was noisy even with the ac-heat off. the front staff could use some training in customer service. i would not stay there again.',not_happy
id16998,' when i lived in san francisco i used to come by the w to have drinks with friends at xyz. i decided to stay at the w on this trip back for a friend is wedding. the w has retained its modern and cool feel however it does have some draw backs. first the check in area is quite small and can get congested. i know the decor is supposed to be contemporary but it is a bit too black and dark. also at least on this trip they pumped the dance music a bit too loud in the lobby-check-in area. i think it is primarily because of oracle world this week... but still the music volume is a bit much. although others have mentioned security at the hotel entrance the elevators do require a guest card to access it. the rooms decorated with modern furniture and do feel cool however they are a bit on the cramped side. the property is showing a little bit of age but the room that i stayed in is clean (king bed). the rates were a bit expensive relative to what you get (i had to pay +$--- for corporate) however i think it is because of the oracle world conference. the bed sheets could be a little more comfortable for what your paying but theyre acceptable. the +-- lcd tv is acceptable for the room size and the entertainment selection is very good (on demand movies all high def cable etc). the work area in the room is great for business travelers. the desk has - power outlets within easy reach a dedicated ethernet cable and of course wifi (if you pay for a day you can connect up to - devices). i would say the direct ethernet connection is better vs. wifi...as i found the wifi performance a bit spotty. if youre a starwood gold member you get a free fiji bottled water with the room. room service is good and the services is pretty fast. the breakfast i had was excellent. the location of the hotel isnt bad if youre spending time downtown or in soma. youre pretty much within walking distance of shopping food and major public transit. if youre looking for a high end place that is modern to stay in the same general area id recommend the st. regis or the intercontinental over the w.',not_happy
id16999,' my granddaughter and i have visited ny - times in the last - years and we have always stayed at the edison. i like the location. on our last visit we had a comfortable clean room that was small but not crowded. we didnt come to ny to stay in our room! the staff was friendly and helpful at all hours of the day and evening. we were able to store our luggage so we could spend extra time walking around the city. we love the edison and will stay there again! jt',happy
id17000,' this is a convenient hotel to stay at when traveling to-from los angeles airport. the rooms are very clean and comfortable. the courtesy bus is handy. the staff are all friendly and helpful. there is a denny is at the entrance to the hotel for convenience of meals. hotel has it own little shop for supplies and souvenirs. the breakfast is very nice and a good way to start your day. i have stayed here both times when travelling from australia and will the next time also.',happy
id17001,' i wanted reasonably priced denver lodging fairly near the airport and city park-congress park neighborhood... the best western plus fit the bill nicely for two weekend nights in may. got a fourth-story room facing the rear and it was quiet despite being next to the elevator. parking was adequate even on a busy night (when i had to park in the rear lot); a mexican restaurant adjoins the hotel. room and common areas were clean and front desk service was great. they allowed me a late check-out and i saw other guests were allowed to keep their bags behind the counter. a shuttle runs appx. -:-- am to - pm to both airport and downtown. typical mid-level-property breakfast choices. across the street (hotel is on --th ave.) slightly down the road (--th ave. & quebec) and a couple miles northeast are shopping-dining complexes. this was a good choice for my denver travels.',happy
id17002,' the crowne plaza river oaks hotel in houston texas was absolutely the most amazing hotel experience i have ever had!!! i wish all hotels were as wonderful as this one is!!!! my mom & i arrived in houston on july -rd to go to md anderson to get a second opinion as she has lung cancer. so it was a stressful trip to begin with. our first contact with the awesome staff at this location began at the front desk to get checked into our room. we were very warmly greeted & welcomed ( with a huge enthusiactic smile i might add) to the hotel by tara riginio! it is obvious she takes great pride in her job & this hotel. she promptly checked us in & took our luggage & literaly showed us to our room!! when i offered her a tip for helping us she graciously refused it. when i told her we appreciated all her help & wanted her to have the tip she informed me it was not necessary as she did it out of the grace of her own heart. wow i thought she has a big heart for such a tiny person!!!! this only began our amazing experience at this hotel. we then went down to the restaurant to eat & the waiter was wonderful!! i unfortunately dont remember his name he was the tall waiter had his hair pulled back into a ponytail & was very warm & wlecoming & pretty much did anything he could to make our meal a pleasant one!!! the whole housekeeping staff does an awesome job cleaning the rooms!! theres nothing like walking into a spotless room!!!! whenever we needed anything they promptly delivered it with a smile & asked if we needed anything else & if we did to please not hesitate to ask. and last but not least was the awesome valet staff!!! they were amazing too they did anything they could to accomadate us whenever we needed to take their shuttle. we did not have a rental car so depended on this wonderful group of guys to take us where ever we needed or wanted to go & we knew they would be back to get us at the exact time we had discussed on our ride with them. the one person that sticks out in my mind with this staff is alberto. he always asked how we were doing & if we needed anything how my mother was doing. he was very pleasant & respectful to talk to. i had the opportunity to talk to him several times when i went outside & he had a few minutes to spare. all of the valet guys were very much gentleman helping us in & out of the van & especially for my mom with her oxygen tank. all of the people at the service desk were wonderful to work with. in addition to tara there was jackie frank anna maria & chris just to name a few. everytime we encountered any of the staff at this location we were always very pleasantly greeted asked how we were doing & if we needed anything. honestly i have never in my life been so respected & welcomed to a hotel as wonderful as the crowne plaza houston river oaks!!! i have also never been called maam so much as i was during our stay with them. even when we checked out on july --th the wonderful treatment did not stop. to the valet guy that arranged a taxi for us to take us to the airport thank you sooo much!!! we had a very comfortable ride!!! when we checked out the valet driveway was very busy with many people coming & going but he worked things so he was able to come to our room to get our luggage for us & load it into the back of our taxi!! if i ever have the opportunity to come to houston again i will be staying at the crowne plaza houston river oaks & i will highly recommend them to anybody that asks my opinion!!!!!',happy
id17003,' ive stayed at this hotel several times with my family of five. my kids love the nice warm pool the waffles for breakfast and watching the sea planes come and go. i love the clean rooms helpful staff secure parking and proximity to restaurants docks-boats and a play structure (all just a few minutes walk from the hotel). thank you!',happy
id17004,' our family stayed at the taj boston while visiting boston for the fourth of july. i chose this hotel because it had received great reviews about location and i could have not been more pleased. it is located across from boston commons park and less than --- mile from the charles river reservation. we are runners and really appreciated these excellent opportunities to run close to our hotel while seeing some beautiful sites in boston. every destination on the freedom trail is within walking distance from the hotel as is the waterfront area. we went to many harbor fest activities and historic sites and found the location very convenient. the front desk staff was very friendly and handled a problem with our air conditioner promptly. we even received a nice note and a fruit basket from maria barros the assistant director of housekeeping. they had bottled water available at the front desk and in the work out room as well as fruit daily. coffee was complimentary in the morning. i would definitely recommend the taj for service and comfort.',happy
id17005,' just returned from a wonderful three day weekend at the stanford court in san francisco. i would rate the rooms a three star experience while the service gets a four or five star. the stanford court was converted from an apartment building to a hotel in the ---- is and some of the interior design ideas of that era are still evident in the rooms especially the dressing area and bath room with its white marble wall tiles and wood paneled partitions next to the -- is era vanity and sink with chrome framed mirror. the overall design of the standard rooms is what i would call old english country style with floral print bed bedspreads and drapes with blue carpeting. i believe a typical conservative grandmother would feel very comfortable here. the quality of the furnishings is good but not anything special. the standard rooms are moderate in size with lots of light from windows that actually open for fresh air which is great as long as you are not on the busy powell or california street side of the building. the service on the other hand was exceptional. every single staff member we encountered was very polite and helpful. even though we arrived two hours prior to normal check-in time there was no problem checking in early. the concierge desk was extremely helpful especially when it came to securing a lunch reservation for us on short notice at one of the city is hip and hot new restaurants the slanted door at the newly renovated ferry building. although i would stay here again i prefer being closer to the union square area theatres and the muni line on market st. and not having to climb up nob hill to get back to the hotel since riding the cable car during the day is not convenient due to the long lines of people that are always waiting to get on.',happy
id17006,' very pleasant stay. small neat hotel with nice complimentary breakfast. excellent staff. will stay again on next road trip through area.',happy
id17007,' we found the front desk employees to be exceptionally friendly and helpful upon our arrival and during our --day stay. the first room they assigned us did not have much of a view so the desk staff readily switched us to another room with a great view of the washington monument the -th & i street historic synagogue and the beautiful evening sunsets. jeffrey a front desk staff member recommended the busboys & poets grill for our first evening meal a place my partner and our granddaughter and i all enjoyed. jeffrey also directed us to a nearby safeway for groceries and snacks and he was helpful in giving us directions to some of our touring destinations. the housekeeping staff kept our room spotless. our room safe did not work so a maintenance person immediately installed a new safe. the breakfast crew were friendly and welcomed us each morning as though we were long-time friends. there was a wide variety of breakfast choices and we were pleased with each morning meal. the hotel was ideally located for us since we depended on catching the metro (subway) at the nearby chinatown metro station each day. the hotel swimming pool is not large and it became crowded a couple of evenings when school groups were at the hotel; however even with school groups staying at the hotel the hallways and rooms were peaceful and quiet. rooms have small refrigerators and microwaves so we prepared one meal each day in the room. three of us showered each morning and we never experienced a shortage of hot water. most d.c. hotel rates are fairly high but the hampton inn rates are quite reasonably priced.',happy
id17008,' pcr member stayed in late sept. ----- business. very professional staff from the minute they take your car. valet staff was friendly and accommodating. front desk was quick and professional. the hotel is very well equipped with starbucks-like quick cafe mini travel store in house full restaurant and cp owned bar with short order food. i got one of the remodeled rooms and it was clean and large with an extremely comfortable bed. internet is free (for anyone regardless of pcr status). the only thing i didnt like was the bathroom. it was remodeled but has a very small sink area extending from the wall and the shaving mirror is designed for someone less than - tall and it doesnt tilt. it was placed low on the wall toilets also were small and low to the ground. executive lounge was in need a remodel with an old style tube tv but the food and service in the lounge with tony was excellent!!! would stay again. excellent value for less than $----night in la. (very little plane noise after -pm and remember this is near the airport so some noise is to be expected.)',happy
id17009,' i left my wallet in my room when i checked out. the hotel mailed it to me at no charge and nothing was missing from it not even the cash! fantastic location but the great location is a trade-off for a little bit of street noise.',happy
id17010,' i stayed here this week for a business meeting. like others mentioned the lobby is nice enough. when i arrived after a long flight from east coast it took a good -- minutes to check in. front desk associate was training new person (that is fine i get that) and neither of them could figure out if my room was ready or not. housekeeping wasnt calling them back so they finally went to the room themselves. i was disappointed to be on the ground floor with a lovely view of the (loud) highway. room was adequate and really nothing more. bathroom was especially tiny. i barely had room for my toiletries on the counter. had a few free hours before business commenced at -pm so i went to gym. there had been a note in room saying fitness center would be closed from ----am but at -:-- pm i figured id be fine. the note in room also said the hotel had made arrangements for another fitness center so i went to front desk to inquire. front desk associate says no it is open. it was only closed this morning. i explained again that i had *just* come from gym and it was indeed closed. she had to find a manager who directed me to the hilton across the way. after another confusing and frustrating -- minutes at the hilton front desk i finally got access to a gym. dinner at hotel was very average - nothing remarkable. lounge area in lobby was nice for post-dinner drinks. some staff was downright aloof while others were friendly enough but didnt seem to have a clue which end was up. i dont stay at sheraton properties very often this was a disappointment.',not_happy
id17011,' this hotel is an ok westin property. i could clearly hear (and feel the walls vibrate) as the doors slammed from neighboring rooms. if you like a quieter room ask for an interior room. i was in a -- room which has a very nice view of the outside-front of the hotel and down the street but the window insulation wasnt very good and it sounded like a car would be driving right through my room. it was a corner room at the end of the hall but it wasnt very quiet. the front desk staff were pleasant and the housekeeping staff were very friendly and always smiling. however no mention of my platinum status upon check-in and no upgraded anything offered.',not_happy
id17012,' had a great stay here the hotel is very well kept the room was larger than we thought and all the staff were very helpful.',happy
id17013,' this room was disgusting and in poor condition. there was hair on the blankets on one of the beds black mold in bathroom ceiling and on shower curtain wall paper peeling off with a hole behind it the light by the beds didnt work phone didnt work pool down for repairs hair dryer didnt work toilet leaked water around the base each time it was flushed. need i say more? when i spoke with the manager i felt like i was reading from a script about how thankful he was that i called so he could fix these problems. right. he then took --% off my bill which didnt even cover the taxes that i paid on the room. i stayed in a four star hotel in detroit for the same price as this shack. days inn should be ashamed to claim this as part of their chain.',not_happy
id17014,' we stayed here with our baseball team for the weekend. upon getting there late friday night i was very unsure about the stay. first you are right under the overpasses where many people are sleeping under the over pass right where you are at. secondly walking up to the front door a water bug crawled right in front of us should have went with my instinct and left but to no avail we stayed with the rest of the team. we had to get a smoking room because we made a late reservation and had a non smoking room for the next day as soon as we got off the elevator the hall reeked of smoky and muskiness again a sign....well after a nights sleep bed was pretty comfy we were considering moving yet again to a diff. hotel but thought that maybe the room would be better in non smoking...it was okay smelled better. when you leave the lot you are met at all four corners with beggars with signs wanting money. so now we get to the know where the cameras are! we were away from our car maybe and hour and a half parked right next to the property is monitored by security camera sign and low and behold in broad daylight our truck was broken into glass shattered and several things stolen....and guess what-----video camera doesnt see that part of the lot....huh bet someone knew that...the lady at the desk was helpful but that doesnt help now. and two people that work there said that happens alot ssooooooo why not spend some of that money they get for the --.-- room and hire some security or invest in adding more cameras.....would we stay there again absolutely not....didnt feel secure in the least especially with kids.',not_happy
id17015,' i have not been to a hotel that the pictures is exactly what you see online until this one. the hyatt was wonderful. i didnt want to leave. i will visit them again.',happy
id17016,' - items -+ for location (at&t motorola qualcomm) superior helpful staff and wow wifi - furthest room on the -th floor and had ---% connectivity. for those of us who need it that in itself makes this hotel a great bargain. the breakfast was fine with',happy
id17017,' i left the hotel felix with mixed emotions. first the hotel has a great chic interior. the lobby is nice overall and the lounge areas are fantastic. the hotel staff was always helpful but there were a few things that really irritated me. first - and this seems silly - but the stupid door signs kept falling off. you think its silly until you have the maid knocking at your door at -am because the sign fell off the door. the maid walked in several times. crazy! second - like others have seen - the sink is crazy shallow. like maybe - inches or something. you cant even wash you hands under it. it works ok for brushing your teeth i guess. the walls inside the room are thin. you can hear most everything going on outside the room and in other rooms. so that was awkward sometimes!! lol and finally - the room itself is minuscule. you cant pull out the desk chair without hitting the bed in the single rooms. and if you want to sit in the chair to watch tv - its above the desk so its like sitting in the front row at a movie theatre. but i did love the shower and the choice of soaps-lotions they give you. the towels were fine but ive felt better. the bed was super comfy and so were the pillows and linens. and the beds did have drawers under them so you can pull them out and store things inside them. overall - it was a nice hotel room - but if you plan on bringing a few friends with you - dont attempt to get more than - people into any of the rooms. we upgraded from a - bed to a - bed room. and even with the - bed room (which has more space) my friend and i were walking all over each other. but to reiterate - id still recommend the hotel. the people were friendly. the hotel was convenient to the red line and some busses. you are just around the corner from a walgreens eggsperience (great breaksfast) portillo is (best hot dogs!) gino is east (chicago pizza) and just a few blocks from michigan avenue and all the shopping. you are also across the street from a liquor store and just down from a grocery (whole foods). it was so convenient. i loved the location. sure it was small - but it was nice pretty modern and comfortable.',happy
id17018,' my girlfriend and i stayed at the barclay from july - thru the -th. the location is great! you are close enough to walk to times square -th ave central park yet far enough that you dont seem overwhelmed by all the hustle and bustle of the city. the interior is beautiful and the staff was very helpful. i was able to check in early without any problems. like a lot of hotels they want a credit card to cover any extra things you might want but if you have most of your vacation money on a card i would suggest offering to leave a cash deposit instead. the good thing about that is if you dont use any of the things from the mini bar or room service you get all of your deposit back when you check out. it is almost like having someone hold some cash for you so that you dont go home compltely broke! there are two deli is and a restuarant across the street that serve great food at cheap prices compared to the hotel so take advantage of that. the subway is conviniently located a couple of blocks up so that will save you on cab fare.',happy
id17019,' as a frequent traveler and as an adult i stayed over the years in many nyc hotels. i the last - years years i reserve regularly at the thompson les. why? because i love the unique positive energy that i find in this hotel. it is in the lobby. it is in the rooms. it is in the comfortable bed. i get it from the professional and helpful young staff. the rooms are always c l e a n! i always feel great there. the location is just great to a person like me who looks for the best of the young energetic nyc. so many great restaurants all over the place. a truly great value!',happy
id17020,' might as well spend a few more dollars a night and get a better quality motel. when arriving at the motel it was unclear where to check in. there were broken beer bottles laying around by the stairs and in front of the old check in office. we later found that you check in next door. they asked us if we wanted a smoking or non smoking room. we said non but when we walked in the room it stunk like smoke and alcohol. there was blood on the shower curtain. not to mention the abundance of dirt cobwebs filth hair and other bloody looking areas around the room. many health and electric violations. absolutely fillfy. dirty socks sat on the balcony and crack head neighbors lived in the room next to us. i felt so disgusted i couldnt even walk on the floor without shoes or sleep in the bed. i went to shower and the water was yellow for the first two mins it was on. also there was absolutely not warm-hot water. so i didnt even shower. if you expect to pay -- dollars for a decent place where you can take your shoes off shower and even sleep comfortably. than dont stay here!!!!!',not_happy
id17021,' upon arrival: took some time pulling up our reservation on check in. valet parking only at $-- a day. learned that we needed to bring in our bags to put them on a cart (could not take luggage cart outside to our car). this was due to the fact that there are steps leading up to the elevators. i thought id let those with mobility impairments know that there are no ramps to go up the stairs to the elevators. no one in my party was but i just noticed it as something out of the ordinary. the room: the rooms are spacious. we stayed in a two bed room. there was the main bedroom area a small closet a large powder room connected to the smallish bathroom and a semi-full kitchen with breakfast nook. the powder room was a present surprise and featured an old-school vanity adjacent to the outdated bathroom. however even though it is outdated they have bath and body works toilettries. the drain was bad at draining during showers. the kitchen is advertized as a full kitchen. there is a full-size fridge old fashioned toaster range sink and counters-cabinets - along with cutlery cookware and dinnerware. there is no oven or microwave. cleanliness: on arrival there were a few m&ms on the floor and an ace bandage behind the curtain. we just threw them away. the room was serviced daily otherwise. wifi: wired connection not wireless. location: excellent. about - blocks from the metro station right next to gwu -ish blocks to the mall - blocks over from the white house a cvs is right next door starbucks is nearby. obviously in d.c. good views shouldnt be the reason for choosing a hotel though. also note that there is a great deal of street noise (sirens and garbage trucks college kids etc). price: we booked the rate on a discount hotel website and it was the cheapest for the expected quality in the area. we wanted to be close without paying $--- a night. overall it is a good deal.',happy
id17022,' the location of the hotel is great for sightseeing. we stayed here - night and walked to view the cherry blossoms the freer gallery and penn quater-chinatown for dinner and drinks. the staff was pleasant and the rooms were clean. the room was very dark because the view from our window was of a brick wall and office windows. to make the ambience even less attractive was the mix of fluorescent and incandescent lighting... --% fluorescent. it really made the room very unattractive. im sure that they could do a better job with the lighting and still be eco friendly.',not_happy
id17023,' there are no inexpensive places to stay in san francisco including this ones; with tax a double room was $--- per night on a saturday. the family running the motel seems competent and friendly; there were some minor maintenance issues however bed side lights that would mysteriously blink out; door locks that wouldnt work chairs with torn upholstery. the rooms were clean however relatively quiet. very limited off street parking at the motel; the lot is small and crowded; there is a $---night lot next door that will probably be worth the money if you have a large car or arrive late. in actually the area is not fishermans wharf; it is close to the exploratorium and is in the marina area. there are good places to shop and eat one block away on chestnut street.',not_happy
id17024,' wow dont even know where to begin? went to zaza for a quick getaway for my wife is recent birthday and we were blown away!! from the moment we stepped into the lobby we were completely embraced by the staff up to the very moment we got in our car and left to drive home the following day! not sure what you are doing with that front desk and lobby staff but you are doing something right!! dinner at dragonfly - words could not do it justice! from my amazing steak to the dessert brought to the table for my wife is birthday (without my prompting and not to mention the beautiful amenity sent once we got back to the room from the front desk friends who checked us in) to the true people watching and scene all around we had one of the best stays at a hotel we have ever experienced. as i travel about --% of the year for work i encounter a lot of things but i have to say that everything zaza does they do it right! from the staff to the beautiful rooms the atmosphere the food and overall attitude...these people are doing something right! thanks for making not only making my wife is birthday extra special but making a true zaza fan out of us our friends and our family!!',happy
id17025,' nice hotel with very good placement in washington. -- minutes walk from the lincoln memorial and - minutes walk from the metro. however internet charges at the hotel are crazy. -.- usd pr. minute or -- usd pr. hour!!!!',happy
id17026,' i stayed here - night for a conference. the rooms are spacious and fully appointed (large fridge cooker microwave) the bed was very conmfortable the staff were helpful and the bar was great. and the cost was very low compared to other hotels. thde only very minor downside was that the carpets could do with a clean or replacement. highly recommended.',happy
id17027,' we stayed at this hotel because my husband had miles...not enough miles for super-duper accomodations but enough for this hotel. that worried me a bit in addition to the lack of photos of the hotel on any webiste (marriott expedia here on trip advisor) but i was pleasantly surprised with the marriott courtyard in century city. (by the way we usually stay in hotels anywhere from the w -- my personal favorite -- to other marriott family properties) the lobby was okay the best part was the complimentary cookies in the afternoon. the rooms were nicely remodeled although ours was quite small (room ---). we couldnt hear any outside noise (we were on the back side of the hotel not on olympic) but we could hear the people next door and in the hallway. be prepared to pay $---night for overnight parking but that is pretty much anywhere in la. all in all a nice stay.',happy
id17028,' i enjoyed two very enjoyable nights at the hilton north hotel in houston tx. everything from check in to check out was great. the hotel staff realy seemed to go out of there way to may sure everything was taken care of. i would recommend this hotel to anyone looking to travel to the houston area.',happy
id17029,' during my visit to nyc we stayed for - nights at this hotel. the location was perfect and safe - time square was - mins walk restaurants and subway was closeby and mostly everything we needed-visited was within the walking distance. the room was not as big as i had expected but it was clean :) the housekeeping lady was very friendly!! i would definitely recommend and will return back',happy
id17030,' the best western columbus north was good for what i paid on a third party name your price website. check-in took longer than i normally experience but the hotel staff acknowledged the wait and apologized. the room was large clean and relatively comfortable. it did have a fridge and microwave but they were very noisy. we had a room on the second floor which must have had a balcony at one time. i say this because there was a sliding patio door but no balcony. be warned the door will open lending you to a second floor drop to the parking lot below. there was a railing screwed into the wall outside the door but it was a good - out. i have a small child (not with us on this trip) and he could have easily fit through this gap. it did look like people likely live out of the hotel as there were ground level rooms with charcoal grills outside their patio doors. all said i would most likely not stay here again especially if traveling with children that could literally fall out of the room.',not_happy
id17031,' i had a one day trip with my boys to chicago for a meeting. i go to chicago often and ususally stay at the ritz. however given i needed two rooms we stayed at the omni. it was a really pleasant experience. nice staff. nice rooms for a major city. absolutely no hassles. i really recommend this hotel!',happy
id17032,' from the --th floor i watched both sunset and sunrise which was magnificent. yes there is the countries largest construction site just below the hotel it seems as though guest would know this well before they ever booked. having spent two weeks in a hotel at the foot of burj kalifa in dubai while it was being built this construction zone is small potatoes. i found the staff helpful and efficient. the room is no frills but clean. for new york good sized. i spent most of my time in the room looking out the window as that was the centerpiece. no free interent :(',happy
id17033,' i booked this room through hotwire for labor day weekend. i got an exceptional price and this hotel turned out to be just fine. it was in a great location (relatively close to the airport walking distance to all of boston ... night-life south train station north-side china town etc). i didnt have the nicest view from my room (construction) but for what i paid i didnt care. the gym was really nice with the latest equipment. the bar downstairs was always happening. overall a good experience.',happy
id17034,' my friends and i l o v e this hotel! everyone is so sweet! the staf is very professionel and friendly. the hotel is very clean ( thank you mae and collegues ). i could recommend this hotel to everyone! best location to enjoy and work in ny! lots of love mix models',happy
id17035,' i spent the night at this hotel on my way to a ski vacation. my friends and i had wonderful dinner and a relaxing night. we had to leave very early and the staff was very helpful and friendly. i would definitely recommend this hotel to a friend.',happy
id17036,' it was our first visit to new york and we decided on hotel metro after extensive research. it was everything we expected it to be - reasonably priced great rooftop view convenient location to penn station empire state building times square and - block from macys. a decent complimentary breakfast is offered which keeps you going for a few hours the staff were friendly but not overbearing. in new york you are never really in your room so all we wanted was a comfortable bed good pillows and a clean room-bathroom. the hotel met all our expectationswould definitely recommend!!!!!!',not_happy
id17037,' i stayed at the westin st. francis for a business trip last week. the location is very good for shopping and dining. the hotel is historic and has a lot of character. however i was surprised at how tiny the room was and it was not as nice as other westins i have stayed in. little things such as the vents being filthy and everything feeling a little dusty. i suppose this is because of the age of the hotel. the water in the shower did not get very hot at all and the water pressure was low. they charged $---day for wireless internet and $---day to use the workout facilities. all in all for the price i would choose another hotel for my next trip.',not_happy
id17038,' in the last month ive stayed at the hyatt regency downtown and the hyatt by ohara. both places make it clear that the name hyatt doesnt mean much any more. in both hotels the rooms were as ordinary and unadorned as the most average sheraton. maybe worse---in both rooms at both hotels the bed sheets were thread bare even torn in some places. and imagine this---you open the refridgerater and you want to put a bottle of soda in it...and there is plenty or room but there is a very bold sign that says if you put anything in this you will automatically be charged $-- each time. this is the theme of the hyatt. if you have to stay there because you are with a convention you put up with it. but i cant imagine voluntarilly choosing either of these properties. the one by the airport is by far the worse because you are in the middle of nowhere and they own you---and take full advantage of it. the hyatt regency is huge the rooms are utterly ordinary. if for some reason you insist on staying here do it through priceline. i got it for $-- and honestly i dont consider it a bargain. best wishes to you.',not_happy
id17039,' great locations ocean is only one block to the west and bay-front to the east. a short walk to (--hours) ralphs market. all tropical setting and a nice swimming pool. we got a garden view room with king size bed and a sleeper sofa. looks like every room in two story building has a balcony. the rooms has a mini refrigerator two sinks in the bathroom free wifi and a flat screen tv. very comfy. spa area looks very new but the rest of hotel needs upgrade and maintenance attentions. the napkin-utensil left by other guests outside the room was never picked up through out our - days stay. the maid cart was left next to our room for the whole time. (no place to hide?) the sprinklers need to be adjusted away from all walkway.',happy
id17040,' i would not recommend this hotel to my worst enemy. the staff lacked the proper training and did not communicate well with visitors consequentyly the service was abhorrent.',not_happy
id17041,' the final cost to stay here is very high. one water bottle in room is $ -.-- + tax. we can buy whole case of -- bottles in $ -.-- + tax. internet costs money. no complimentary breakfast at all. room are clean- but we have to call front desk to ask for the service. if you dont call- no one will change the sheets. the trash cans are not emptied by housekeepers. i would not prefer this hotel with family.',not_happy
id17042,' $--.-- for very slow internet. rooms dated. tv an old relic. beware of making toll free ---- numbers. they hit you $-. food horrendously overpriced. give this hotel a big miss',not_happy
id17043,' the location is nice close to shipping and attractions. i was there for a conference and did not feel well so room service was my only option for dinner one night. the in dining experience did not have a good selection nor was the food that great. i wasnt too impressed with this hotel.',not_happy
id17044,' one thing is for certain the management employed a good photographer! the photos on the website make the hotel look very chic but the reality is rather more prosaic. first the good points. it is a very good location and the staff are pleasant and helpful. the room was very clean and fairly well insulated from the noise of the city so you can get a good night is sleep. they serve breakfast till late (--am weekdays noon weekends) so if you like a lie-in after a strenuous night on the town that is good (though it is only a cold buffet no hot breakfasts as far as i could see). the crticisms arent serious more in the nature of mild disappointment. for example one factor that influenced me to book was the swimming pool - except it isnt!. it looks great on the pix but in fact it is pretty small and a uniform depth of - - which is really more like a large paddling pool. dont get me wrong it is pleasant enough to splash around in but a proper swimming pool it is not. there is also nowhere to get changed to swim so you either have to change in your room and travel up and down the elevator in your swimwear or use the loo near the bar and hope nobody pinches your clothes while youre swimming. the pool is also very much overlooked. the fact that it is next to the bar may be good if you want a drink but it also means that you are subject to the scrutiny of new york is finest and in such an image-conscious city you may feel that youre not quite as perfectly-honed as they would want - youill certainly be breathing in when you exit the pool that is for sure! another slightly annoying aspect is that the room lighting is quite dim even on max. whoever took the website pix certainly used extra lighting. the room facilities are quite basic - there is a fridge but no minibar (though as i never use them anyway this didnt bother me). and there is no plug for the washbasin though if you put the water glass over the plughole and fill it with water it works quite well. the shampoo etc comes in little square rigid containers that seem to be unique to grace. this is a pita as you cant squeeze it out you have to smack its bottom till it reluctantly emerges! and i couldnt get the wi-fi to work though this may be because i was trying to use it with an iphone. i could get connected to the service provider (roomlinx?) but although it said `you are connected to the internet as soon as i tried to access the internet it cut off. as i said this could be just an issue with an iphone but the help number on the roomlinx link was out of service and the front desk staff didnt have clue. in any event why does it have to be so complicated? everywhere else just has a straightforward wi-fi zone so why not here? i ended up having to pay to use the internet access in the lobby which entirely defeats the purpose. not impressed with this aspect of the deal. and finally the price. as usual with us hotels the headline rate is just the start and after all the taxes etc were added the bill came out at just over $--- a night. whilst this may not of itself be very expensive for the location i felt it was quite a lot for a pleasant but not fantastic hotel. but perhaps that is just because im a brit and the pound is weak against the mighty dollar!',happy
id17045,' five nights in ny could be very expensive but the penn is the perfect place to stay. is a big hotel more than ---- rooms ( i guess) i booked the ---- pen with breakfast included. the room was quiet tiny for the no-european standard but confortable.: two single beds closet with iron board and a lot of space for luggage sat tv bathroom with tube.....everything do you need after a busy day between shops and museum. the breakfast was served in a room: coffe thea bagles muffin jam...everything you need to satrt a new day!!! i think that in ny is better to save money for shopping( a lot of shopping) so penn hotel is the place! the location is perfect few block from time square ive never use the metro ( i prefer to walk or call a cab) but there is the metro station in fron of the hotel. the room was clean and the amenities good. ill come back again.',happy
id17046,' me and a friend came in from out of town to dance the night away in the city and the marcel seemed like a good deal when we found it online. it looks a little different from virtual tours online on some travel websites but it still looks very nice and very modern and clean. the elevator is undergoing renovations so it didnt look its best. but the room decor and staff more than made up for such a minor detail. the rooms though small are very comfortable especially for a one night stay. i actually wish we wouldve stayed another night to really appreciate the cappuccino bar and sleep-in in the comfortable beds. i really feel like we lucked out with the marcel.',happy
id17047,' very comfortable room and bed. luxurious bathroom. nice view from the upper floors. the hotel is located about - block from the convention center. i had originally thought that the route to the convention center was indoors but it is actually outdoors. however the entire path is protected by awnings and-or glass ceilings. no need for an umbrella! if you do need an umbrella there is a full-size one provided as a courtesy in your room so you dont need to pack one. you also dont need to pack a bathrobe. i am usually more of an economy traveller so i missed having a fridge and microwave in the room. the button operated window shades were cool--the button is by your bed. there is not a dedicated airport shuttle van but there is a downtown airporter shuttle van that goes to all the major downtown hotels including the grand hyatt which costs around $-- each way.',happy
id17048,' i have to travel to austin for work and was tired of cheap hotels in the middle of urban nowhere. the driskill was a nice change it gives one a sense of texas history. the room itself was nicely decorated but a strange layout and the windows opened to a very narrow air shaft. room service was good not outstanding. all interaction with the bellman and front desk was positive. all in all comfortable and the best experience ive had in austin. they call themselves legendary it doesnt quite reach that.',happy
id17049,' my girl scout troop sold more than ---- boxes of cookies this year and we celebrated by using our cookie money to go to new york. my family and i have already traveled to new york - and usually stay in nicer hotels. we left ohio on sunday morning and checked-out thursday morning. this trip was for -- people. we got - rooms (- connecting and one right next to it). since it is girl scouts it was kinda of cheap so we got our rooms on the -nd floor. we had a window view of the roof... but hey were in the city that never sleeps right? the staff was very friendly greeting us. the lobby served as a nice place to recollect our group. especially because the other girls who hadnt been there like me already didnt realize there was so much walking. every time we returned they smiled. for our check-out we wanted to spend the afternoon in the city. so we stored our luggage in their luggage room. two dollars per bag as i recall. they were very nice and patient as we loaded our -- bags. when we came back for them they were very kind and helped load them into our van - much more than i had expected of them. after people had said they had stuff stolen i was worried. i am to report that our group had nothing stolen. we stored our bags in the closet before we went out. the room service lady was very set on cleaning our room and we kept having to tell her to come back later - but it was fine. after reading some other of reviews i was wary of the cleanliness. the room was dated as others have said but the beds were just amazing. i am a neat-clean freak so i had spot-checked that room for bedbugs before placing anything down - proud to say there were none. the bathroom was smaller than what i was used to but served its purpose. being a girl i also enjoyed the free complimentary bath and body works soap and shampoo. i was disappointed there was no refrigerator microwave or safe in our room. there was a coffee maker though. the elevators were very tedious. trying to fit -- girls in one is of course as it sounds difficult. for the first few days i think one of the three were broken. it definetley took a long time to get one on our floor (that wasnt already full) but the stairs were just fine and convenient from the -nd floor. being a girl i also enjoyed the free complimentary bath and body works soap and shampoo. another comment had mentioned thin walls... i did not have a problem at all with them i even brought ear plugs in case but didnt need them - even though i had - girls on each side of the room!! :) the location was fabulous. i loved waking up and heading into the streets. the subway was about a block away and it was so easy to get home every night from where ever we were. it is not luxury that is for sure. if youre here with family visiting new york i recommend finding a - to - star hotel - it makes the luxury city even greater. but if youre in a situation like me where you have a table for -- this works just fine. it serves its purpose.',happy
id17050,' stayed at the mercer for - nights over new years it is a very discreet elegant and chic hotel with beautiful scented candles in the room and small lobby. the rooms an average size but just understated elegance with a fabulous big bathroom. the service of wait staff were however very disappointing trying to get a coffee took forever when we found the service in nyc amazing whereever we went then in a great hotel is was below average',happy
id17051,' this hotel is excellent. good location very friendly and helpful staff and the continental breakfast is very good. we will stay at this hotel the next time we come to this great city.',happy
id17052,' our initial reaction was that the place is a dump. however we stayed and got used to it and our overall review is that it was ok. if you are trying to decide whether to stay here or not read all the reveiws and believe them all! i personally understand the ones who say it is a dump but i also understand the ones who say it was just ok for them. in our room the carpet sheets and towels were clean and the room generally was quite clean as long as you do not look at all the corners such as the grill of the aircondition which was dusty. we stayed two weeks and did saw two little bugs during that time. on the positive side we took the suite and that was quite adequate for us. there was a bedroom and a room with a small table and extra bed which we used to keep our luggage. both rooms had a tv. there was also a fridge and a microwave. the hotel will provide cups spoons etc. if you ask for them. generally we found the reception staff friendly and helpful. the location was very nice with convenient connections to metro and bus. restaurants and pubs can be found a few streets away in amsterdam avenue. if you are staying a few nights only for tourism it might be more convenient to stay somewhere in mid-town as you are more likely to spend more time there. a tip: the hotel is instuction how to get there by metro is not correct. they say to take the e train to --th street but it does not go to --th street! so check with the personnel at the metro station how to get there.',not_happy
id17053,' overall i was not happy with this hotel. it is right off the interstate and there are some other hotels around as well as many fast food places. i requested a non-smoking room and the first one i was given smelled horrible the window was actually open (dont know if they were airing it out?). second room better but still smelled but i was too tired to try for a third. felt like i was bothering girl at front desk who was on the phone while helping me. hotel was noisy not very clean at all window didnt shut all the way i was on the -nd floor but overall did not feel very safe. i stayed - nights and everytime i went in or out there was a rock propping open the exterior door downstairs which was supposed to be key access only. limited television channels but the included continental bfast was decent. i wouldnt recommend the hotel many other around that look far nicer for probably around the same rate. stay here stressed me out w- the noise smell feeling unsafe.',not_happy
id17054,' the hotel is great in all aspects. it is close by to everything san diego has to offer (downtown - -- minutes coronado - -- minutes seaworld - -- minutes la jolla - -- minutes torrey pines - -- minutes legoland - -- minutes). the hotel is located close to the interstate - but it is just far enough from the highway that you are not even aware that it is nearby. the pool is good even though we did not spend too much time there (only once when we arrived) - there are just too many good things around san diego to be in a pool. the room was spacious clean and well decorated. we had to use a room that had only one king-size bed (we were travelling with two children (- and -)) as the room with two double beds was not available. however the room had a pull-out couch which suited our kids just fine. one final note - the parking is complimentary and was always available (the parking lot was quite big). to sum it up: i definitely recommend a stay here if you are heading to san diego area.',happy
id17055,' i arrived at the hotel at -:--pm in a hurry to check in because i had a -:--am flight the next morning. i was amazed that there was a long check in line and only one clerk. after waiting -- minutes with no acknowledgement i actually called the hotel on my cellphone and asked if they might get some more help at the front desk (you would think the staff would be paying attention). i ended up waiting about -- minutes to check in and the line was very long behind me as i headed to the elevator',not_happy
id17056,' try to get the one-bedroom suite. it has ample space for a family and this hotel is centrally located. nice touches like walking kit pillow menu and comfort hour (where you can borrow a nintendo wii maps ipods) i could go on and on about how they go out of their way to make you feel comfy. quite surprising the extras!',happy
id17057,' room was kind of dreary no pricey water in the rooms so if you forgot you had to trek back down to the lobby which is a hassle. hyatt in general also needs to provide more counterspace in the bathrooms i was there for almost a week and there is no room for anything more than a toothbrush. there were also not enough elevators that actually seemed to be running every one was overly packed and had to wait for several to pass that were full (even from a fairly high floor).',happy
id17058,' stayed at the wonderful four seasons for - nights for work and sightseeing. ive stayed at many different four seasons properties across the globe and this one is better than the average four seasons. the service is great. the front desk and lobby staff are super friendly and go out of their way to helpful. they made great restaurant recommendations (metropolitan grill was my fav) and assisted us in storing-refrigerating some food we purchased at nearby pike market. the location is great - very close to the famous pike market and acquarium (great for kids). seattle is a terrific walking city with lots of shopping choices and we found the four seasons to be a great home base to see everything. the room was very high quality and modern. love the in mirror tv. always appreciate the turn down service with complimentsry bottles of water. the housekeeping staff was invisible yet they always cleaned our room whenever we left the room which is the way it should be. had a nice view of the water from our room. very nice room overall. the fitness center has pretty new equipment but not much choice. nice views of the water from the treadmill. pool was closed outside only and pretty small. the spa was pleasant and massage was good like most other four seasons spas. the locker room was a bit disappointing - small with a steam room but no sauna or whirlpool. wifi internet worked well but was expensive. tv choices were great - even had nfl network. had breakfast one morning and it was uneventful as the food was very average - youre better off walking to a nearby diner. overall i would definitely recommend the four seasons seattle to anyone traveling to seattle for work or fun.',happy
id17059,' the sixth avenue inn was about what i expected for the price clean but fairly basic accomodations. the inn is a bit shabby and in need of a re-model but it was clean and convenient to downtown seattle activites. however the elevators were not working during my stay and we were disappointed that the entire restaurant was closed due to a reunion being held at the inn. unfortunately i forgot some property in the room when i departed. it took several phone calls over three days to housekeeping voice mail before i received a return call confirming my property was there. the only live person i could contact was the front desk and they declined to assist me. id only stay here again to avoid the exorbitant prices of downtown seattle accomodations.',not_happy
id17060,' we stayed here recently and it was the worst experience i have ever had. when we booked the room the description was deluxe suite. our expectations were atleast - double beds but when we reached there the room had one sofa bed one king bed ac was not working the shower was clogged. we requested for a room change but we were told that that is the room we booked so we have to stay there. the staff was surprisingly unfriendly. i wouldnt recommend this hotel to anyone. the only positive point about this hotel is the location.',not_happy
id17061,' my wife and i stayed at the chelsea lodge for - nights. we stayed in the basement suite ($----night) that had it is own bathroom. the room itself was perfectly fine plenty of room bathroom was nice - we enjoyed it thoroughly. a couple of issues: -. the bed - this was the biggest issue for me although not a vacation killer. the bed is a double (not a queen) which is fine but it sags... fairly badly. so in other words you and your significant other roll into the middle (which is fantastic unless your trying to sleep ;) ). solution: put a pillow in the middle - it gives support and prevents you from rolling into the middle. -. noise - im not extremely sensitive to noise but a couple of nights there were young groups of people walking down the sidewalk who werent extremely noisy but i could hear them fairly easily because there is very little sound-proofing from the window airconditioner being in the window. solution: crank up the fan on the air-conditioner for white noise or wear ear plugs. there is a grocery store a lot of restaurants a few atms and two subway stations right near by - fantastic location. i mentioned the two issues i came across in staying here but they wouldnt deter me from coming back.',happy
id17062,' stayed here for one night at room ---. no noise large room and very good rate. five munute drive to downtown dallas. free parking. full american breakfast. very good bargain.',happy
id17063,' we had a suite that was very clean. they even had complimentary popcorn in the room. the continental breakfast had a lot of healthy choices. we were right across the street from easton shopping. super close to the highway to get to other columbus hot spots. we would stay there again.',happy
id17064,' i booked one washington circle with great trepidation after reading the mixed reviews on tripadvisor and wanted to let you all know what a great experience we had. ok it helped that we were upgraded from a corporate suite to a deluxe penthouse when the room we booked wasnt ready when we checked in. but even my cousins who booked the simple guest quarters room (more like a standard hotel room with a tiny kitchen and a dressing area) were quite pleased. what we liked: -- excellent location: one black from foggy bottom metro --- or ---minute walk to the white house georgetown washington monument and other major sites -- spacious attractive clean suite with two tvs fairly comfortable sofabed very comfortable master bedroom. our suite even had a second bathroom which came in handy for four people. -- nice kitchen with full fridge and gas range dishes pots pans. we had a little dinner party one night for seven and it was delightful. trader joe is is three blocks away. -- lovely touches like aveda toiletries bathrobe (just one) turn-down service with chocolates each night -- accommodating staff. pool was small and chilly but the kids enjoyed splashing around and the adults were able to swim some short laps. one tip: ask for a room as high as you can. we were on the ninth floor (the top) and though we did hear a few sirens they didnt bother us or wake us in the night. i also wonder if my specific request for a room on an upper floor helped us get the free upgrade. overall this is a great place to stay particularly if you are planning an extended visit and would like to cook.',happy
id17065,' ok... so the rooms are fairly basic and the bathrooms are tiny... very very tiny... but space is at a premium in manhattan! we arrived before the official check-in time but our room was ready and we had instant access. the lack of a wardrobe was balanced by ample drawer space for our clothes and for all our new items of clothing bought on the trip. the bathroom came as a bit of a shock as it was miniscule... the shower was about as big as a telephone box... remember those?! the water sometimes took ten minutes to heat up but who is on a tight schedule when theyre on holiday? other days it only took seconds to produce scalding water. but the towels were soft and fluffy and changed every day. the beds did not match the comfort of many of the hotels i have stayed in but they were still comfortable and as an insomniac even i had no problem getting a good night is sleep. for the first time ever in manhattan i was not really aware of traffic noise. the hotel itself was remarkably quiet. as for the lack of a view... the only time i need to look out of the window when in manhattan is to check on the weather! the location was perfect... within easy walking distance of many cafes and shops. i have stayed in bigger and better hotels but believe in credit where it is due... what do you want from a new york hotel? a clean bed and somewhere to shower and store your clothes. most people come to see the city not to sit in a hotel room picking fault!',happy
id17066,' stayed here - nights after reading here that union square is more suited for us than fisherman is wharf (the - main tourist locations in sf). i completely agree and more on that later. the location was brilliant uphill from the main union square action (macy is and all those shops including the skate rink as it was winter). the streets were lined with shops around. the tram stopped right next to our hotel. also about a - - - min walk to the famed tram turnaround area. we liked it as it was very safe bustling with life food and shops. no wifi in room but the starbucks across the street has free wifi. lori is diner chain also diagonally across the street. the very very popular sear is fine foods is also across the street. we had a room facing that road and literally could monitor the length of the queue before we braved the wind to line up! this would be a great business hotel i feel but served our purposes well for sightseeing as well due to its location. only downside of the room would be the sleep quality. the bed was way too soft and caused a little bit of a backache for both of us. but other than that the room was very decent sized with great marriott quality fittings and finishings as always. a side note for anyone who may be deciding between union sq and fisherman is wharf do stay at unsq! we went to the wharf for sightseeing and it didnt even take up half a day. it was extremely touristy! nothing much to do and looked like it would have been a dead town once it was dark! perhaps not the safest to be. we were very that we did not choose to stay there. the food we had was also not fantastic but we hope that it was our luck cos the food is supposed to be the main draw!',happy
id17067,' in the last month i have stayed several times at the ritz carlton los angeles. with the exception of the club floor conciereges the hotel is not up to ritz carlton standards. the staff is not polished cohesive or detail oriented and i would rate this hotel on par with a marriott at best (probably not even a jw). cold and uninterested in the guest is probably the best way to sum up two visits. again the club lounge was the exception. rooms are ok . beds extremely comfortable and terriric. a lot of design glitches particularly in bathroom. for example although the wet room is a great concept the shower cannot be turned on without being covered from cold water from the rain shower head above while waiting for hot water (which is just luke warm at best). also the bathroom sinks will splash your clothing even when turned on low. we had - rooms under - separate names booked. when our friends arrived at the hotel they walked into our room with the bellman and were actually assigned to our room even though we had already checked in and advised we were waiting for our friends! they were told my wife and i had not checked in when we had --- hour prior with the same desk clerk and advised we were waiting for people. not the end of the world but just one example of lack of attention to simple details where this pseudo ritz carlton misses the mark. i would stay at this hotel again due to convenience to downtown venues and it is the best hotel in the area. however i would advise management to polish the game quite a bit to be worthy of being part of the ritz carlton family and meeting the expectation and mark that ritz carlton guests have come to expcect. the hotel is gorgeous. the staff is the failure.',not_happy
id17068,' this hotel used to be my favorite in the seatac area but the service seems to go down tremendously. shuttle bus will not bring you to the light rail anymore. the complimentary continental breakfast turned into a $-- voucher now this has even been downgraded into an $- voucher to be used at the cold and draughty espresso bar area. a little attention for hh diamond members - gone. wifi is advertised but the speed is poor. request for a certain floor level - ignored. substantial party noise on the floor during the night: we are so sorry unfortunately i cannot recommend this hotel to friends anymore and will stay in other fantastic hotels in the area with outstanding service just minutes away.',not_happy
id17069,' i booked through travelzoo and did not know what to expect. i was very pleasantly surprised! i stayed with my - --- year old daughter for - nights. our room was huge!! i stayed in ny - months earlier by myself and my room had about a - foot border around the space of a full sized bed. our room at the pearl included a sitting area bar area with a fridge and microwave and sink (which served as a hand washing area for my daughter) huge bed area (- beds desk etc.) huge bathroom ... it was wonderful to have so much space! the room was very quiet - i know they put effort into soundproofing the room and it worked. the bathroom was awesome - the soaking tub and shower both had fun little water wands wich was a nice touch the tile was beautiful the bath amenities were plentiful. the location of the hotel is perfect - there is a fancy little grocery store --- a block away where we got a couple of our meals (think fancy take-out food) it is nar a subway stop amazing restaurants etc. we took a tour through on location tours which takes you to different movie-tv locations around ny (gary was our tour guide and he was very fun!). the start of the tour was - block from the pearl. the hotel doesnt have room service but they do provide an extensive menu from a couple of neighboring restaurants and the food can be delivered - just as good as room service and the prices seemed better than most room service prices i have seen. they dont have a bar but youre in times square - there are many bars to choose from within a few minute walk. the breakfast was nothing special - it had normal breakfast foods which was all we needed to fuel up for a fun day in ny. the staff were super nice to my daughter - which is the most important thing to me. everyone we encountered from the hotel was very friendly and helpful. there were a few things that the hotel needs to finish (lobby carpet in elevators etc.) but that is normal when you stay at a hotel the second night they are open. i would definitely stay there again. the room is awesome! the staff is friendly! the location is perfect!',happy
id17070,' from san diego take i-- north direction los angeles and exit -- b than turn right and --- metres later you-re there. when we arrived in our regency-club room we had been lucky because the rooms are nice. the only problems about the room: no in-room-safe and the windows are too small. regency club-lounge is too small-narrow and especially in the evening the words quality instead of quantity shoud been heard. regency club did not meet my expectations and i saw more than -- hyatts all over the world. and i never paid in rc-lounge for a glass of wine before. but in this hotel they will charge you for alcoholic drinks minimum usd -.--. even for a average wine where you can buy in supermarket for about usd -.--. valet service is usd --.-- and self parking usd --.--.... and even as a regency-club guest you have to pay usd --.-- to go to health-club-fitness centre. and also: too many families with children running around in regency club (was not very nice in a normally quiet oasis to have dozens of kids running and crying every morning and evening).',not_happy
id17071,' this hotel is in a very nice location central to restaurants and shopping. the check-in was quick and efficient. the front desk clerk was professional. the room was quite nice and the bed comfortable. there is a lot of noise from the other rooms and the hallway as others have noted. the decor is a bit outdated. the restaurant is on the fifth floor and looked nice but i did not eat there. i reserved the room through priceline. i would stay there again if i needed a solid - star room but i dont htink it is worth the rack rates quoted on their website.',not_happy
id17072,' i read previous reviews of this hotel which were quite positive and i decided to stay here for one night for business. on the positive side it was quite clean renovated and the lobby was basically a place to check in with an elevator....the restaurant was off the lobby. it is in a great location off fifth avenue and --th street. i was shocked at how small this hotel is in comparison to other courtyards-hotels i have stayed at in manhattan and other large cities. i am actually a new yorker so i am very familiar with manhattan and this hotel was located very close to where i had an early business meeting so i thought i would spend the night rather than having to take a very early train in from the suburbs. i checked in about -pm and the room had a queen size bed a credenza with a flat screen tv two night tables and a small bathroom (usually considered the size of a half bath ). this was the entire room for $--- per nite (including all taxes). it was a good thing i only needed to sleep here and check out since there was no chair (other than the desk chair) to even sit on and you bumped into the bed each time you tried to move around the room! so.....i still say this location is great but be prepared to be claustrophobic in the queen size room or book a king or double bed room for a bit more money to have more space.',happy
id17073,' one of the better homewood suites i have stayed at. it looked fairly new. rooms were nice and big and were well lit. my room had a good layout and a nice fresh smell to it. i would definitely stay here again',happy
id17074,' this was our first trip to the west coast and the omni was exceptional. when we checked in michelle made us feel like she had been waiting just for us. eileen at concierge gave us recommendations in dining and destinations that hit the mark every time. the valet service was very fast and friendly and welcoming on our return. the rooms were some of the cleanest in any hotel ive ever stayed in. the omni is a beautiful hotel and we would love to stay here again. thanks for giving us a great impression of san diego!',happy
id17075,' stayed there twice - have no problem recommending it. what i need is a clean comfortable room big clean bed nice bath tv free wifi. jerry is motel had all those plus very friendly cooperative staff. and free parking!. close to downtown! if you want a hilton and have an extra $--- to spare go to the hilton. if your needs are more modest like mine then stay in jerry is. michael ireland',happy
id17076,' just got back from a very nice stay. this hotel is cool and user friendly. free net in the lobby friendly staff..cool but not too cool ..great location. i have been around..better than most for the price.',happy
id17077,' perfect location close to everything we wanted to do! just a short walk to times square broadway theatres rockefeller center radio city music hall letterman show sightseeing bus tours (we used grayline) shopping dining even a subway station across the street. the walk to central park was a little longer but not bad at all. the staff ( front desk bellman maids breakfast room attendant) were all great very friendly and willing to help in any way they could. there were - adults and - teenager in our room which was nice size very clean quiet and the beds were very very comfortable. breakfast in the mornings were nice. a couple of the mornings we were up and headed out the door about -:-- to attend the today show and it was nice to be able to grab a brown bag breakfast at the front desk to take with us then after the show we came back to the hotel and ate the complimentary hot breakfast. we drove and this hotel was easy to get to from the lincoln tunnel and the price for valet parking at the hotel was reasonable. this was our second trip to nyc but our first staying at this hotel and we will definately stay here on future visits. i would recommend this hotel to anyone visiting nyc.',happy
id17078,' howard johnson inn was very accomodating. we arrived early because of the bruins parade this day and the hotel provided us with parking for a very reasonable fee. the time of the red sox game that we were there for had been changed and we decided to go to the parade. the hotel property is nice. they have an outdoor pool (we did not use) and restaurant. the breakfast that we had the next morning was very good and the gentleman that was working there did it all. he seated us took our order and served our food. we were within walking distance to everything that we were interested in going to (fenway park is literally just around the corener). the hotel was in a great location and very easy to get to. the staff was very pleasant and willing to accomodate our needs. the room was nice simple but nice. nothing fancy. the room was clean the beds were comfortable and that was all that we really needed it to be. would definitely stay at this howard johnson is again.',happy
id17079,' terrible hotel. the staff was surly. we had an item stolen from our room. the carpet needed replacing - years ago. the woman who answered the call for room service called my wife bad name for wanting breakfast ten minutes before breakfast closed. one of the worst experiences we have ever had. it is gross.',not_happy
id17080,' im sitting in the hotel as i right this review and am not impressed with the room. the hotel is not modern in the least - it feels like youre staying in your grandmother is attic. wallpaper is peeling off the wall not well lit very few outlets in the room -- especially convenient ones (none next to the bed or built into lamps) terrible views and loud construction noises woke me up at -am. even the location is off the beaten path - closest l stop is on the red line -- so not accessible via the loop stops on the blue line from the airport without transferring. health club is not on site either. there are hundreds of other hotels i would stay in over this one.',not_happy
id17081,' we had a rather disappointing stay -- the hotel smelled very badly from start to finish and no amount of open windows or ac could get rid of the stench of mildew and just old hotel smell. the carpet looked to be -- years old and the window seat they promised would be in our room was most certainly not. the a fan in the window ac unit was broken and rattled on and off the entire -- hours of our stay. the bathroom was not very clean and we found strands of hair in both the bathroom and on the food in the mini-bar basket. the staff was pretty nice and the location good for our needs -- but for $-- more we would have preferred to have stayed at the hotel rex or hotel triton both within a --- block radius. i think the website pictures must be from ---- years ago because this actual hotel looked a lot more run down. oh well.',not_happy
id17082,' stayed there on business this week and was very impressed. all the extra charges like -- dollars for internet and -- bucks for parking did not amuse me but overall a very nice property with a very interesting story begins it.',happy
id17083,' the rooms are spacious and well-appointed but that is not the most beautiful and relaxing thing about this hotel. the best thing about this hotel is the water streams and ponds and ducks living there. the pool area is great the patio outside the pool is pretty there is a game room for the kids (my teenagers loved it) and there is of course a full made to order breakfast. cant beat it!',happy
id17084,' this was a very good stay for me. i was in houston preparing to speak at a director is conference for ministry work. the breakfast was hot even at - am :) there was plenty to go around for all the hotel guests. will use this hotel for many times to come.',happy
id17085,' this is a great hotel on its own. a very comfortable room with nice furniture beds tv is it is everything you would come to expect from a marriott. it is clean and the rooms are nice. the staff is very helpful and friendly. the curtesy van is convenient as well. there is not food walking distance but the van will take you. there is a mall and cinema within - miles. you are - to - mins from the terminal.',happy
id17086,' years ago i had always heard good things about the canterbury hotel. the problem with the hotel today is that nothing has changed in over thirty years. upon checking in we found the upgraded room to be small and dirty. there was a plastic bottle cap under the bed there was no bed skirt and the sheets were torn. the decor of the room was probably nice in the ---- is but not now. after expressing our concerns to the front desk we were given a larger room but again the blanket had cigarette burns in it and the room was dowdy at best. be aware if you stay overnight and anticipate taking advantage of the free buffet breakfast (which was fairly good) be an early riser. the free breakfast is only available from - to - a.m. add these inconveniences to a high occupancy tax and $-- for overnight parking and a hotel in the suburbs becomes a lot more attractive. perhaps after they have finished renovating the hotel it will be more client friendly but until then they could at least give potential guests a fair warning of the accomodations and ofter a discount until the upgrades are completed.',not_happy
id17087,' traveling w- - yo -- yo and spouse... got bumped by united and didnt know what wed do.... followed the signs through the bowels of the airport and was greeted by very nice desk staff who was very generous with bottled water smiles and humor. despite our fatigue he made our welcome awesome. the room is a typical hilton quality property. great great beds and those delightfully comfy sheet-covered blankets and modern business furniture. the shower was strong and warm - we tested it at length! it was quiet. i have no idea what the view was... we went straight to bed. the big thing was how ridiculous we felt in the light of morning learning that out the front door and a block away united is baggage claim and check-in desks are right there! we paid $--- for a great room.....',happy
id17088,' i just spent the night with my family at the holiday inn express midtown philadelphia. very nice hotel. large rooms with a desk chair sitting area and free high speed internet. i continue to be very with holiday inn express throughout the country. for a hotel that is considered a budget travel hotel i feel they are often nicer than the higher end hotels. of course driving in philly is always a pain and parking costs $-- a day but this is part of the city not the hotel. good hotel and friendly front desk staff.',happy
id17089,' expensive but very nice. location near chinatown downtown and cable cars was terrific. room was clean and attractive and the beds were really comfortable. staff at front desk was very friendly and helpful (for example on restaurant recommendations). breakfast was good but not cheap.',happy
id17090,' just stayed here for one night as an spg gold (working on getting platinum back via the challenge!). as others have stated very very nice staff. really fantastic and pleasant. got an upgraded room in the south tower and a nice bag of goodies (chocolate bar water apple coupons) upon check in. room was typical sheraton (which is good) and had a nice view of the city. good tv channel access. cant comment on the gym as i hit snooze and didnt go! both usa today and wsj as well as baltimore sun were complimentary in the lobby. the only negative is that if you start venturing at night one block or so either north and-or west it gets a bit sketchy. not dangerous but sketchy. i know this is not the hotel is fault because it is where it is but should be taken into consideration. i would definitely stay again as the hotel itself is fantastic. well done baltimore city center!',happy
id17091,' most things stated in previous reviews were true for us (although id say it is more like a --star than a hostel which is a bit harsh!). location staff and cleanliness were particularly good; the rest quite average particularly the breakfast. however it was absolutely fine for a night and would stay again.',not_happy
id17092,' my second stay here again excellent. i was in a slightly smaller room than last time without the little area for the desk but it was still gorgeous. i got a city view room this time on the top floor so had a terrific perspective of union square and the hotels that surround it. as usual i spent a gret deal of time in seasons bar which i love visiting even if not staying but its great to be able to hang out in the living room by the fire when everyone else has left. it was great to see all the staff again and im looking forward to hosting my mother is --th birthday lunch there. the interior design and art in the hotel is utterly gorgeous they did a fabulous job. yes it is expensive and that maybe why its only ranked -- but its a near faultless hotel. i just wish it had its own pool and spa rather than sharing the la fitness next door.',happy
id17093,' we stayed here for the last two nights of our west coast tour in june ----. it was a superb choice. ideally located near fishermans wharf where we wanted to be. very friendly helpful staff clean modern hotel. not a great view from our room but we were not in it much so it didnt really matter. great breakfast adored the cinnamon buns! good value parking pricey but you would expect that in the heart of the city. would highly recommend this hotel and we would stay here again if we ever come to san francisco again.',happy
id17094,' i stayed here on an overnight stop between flights back to scotland - positives free courtesy shuttle pick from the airport and return the next day was prompt and the drivers were friendly the continental breakfast was better than expected - coffee- tea - bagels - fruit - etc there is a great diner about --- yards away get the pie :) good value for - night and airport stop over - negatives - one of the blankest was stained - a few tiles in the bathroom were cracked -the hotel in general was a bit dirty and needed some serious updating i think with a bit of tlc this hotel could be brought back up to a much better standard. there seems to be a lack of attention to the general cleanliness of the hotel a shame really.',not_happy
id17095,' we needed to stay in nyc for - night in december so had a hard time finding a place to stay. when the opportunity to stay at the bentley came up we had to take it regardless of location. we are so glad that we did. we tend to take the subway instead of cabs and the hotel was a bit of a hike. but once we were there we were thrilled. the lobby and lobby bar are nice and the staff is very warm and accomodating. and the room - so nice! we were in a corner room with a view of the queensboro bridge and the roosevelt island tram. the bed was incredibly comfortable and the bed linens were high-quality. the mini-bar was well stocked and very tempting. we were heading out to chelsea for a showing at an art gallery and then to soho for dinner and a play. the staff was very helpful with travel recommendations. when we returned via subway and a walk through the neighborhood we went to the lobby bar. (the staff also mentioned the bar on the --st floor but we were looking for something more quiet.) the bartended (julian?) was very attentive and made our drinks to perfection. perfect ending to our evening. the next morning it was off for bagels and a ride to roosevelt island on the tram before heading to penn station and the trip home. checkout took seconds and the doormen were out in force flagging cabs for the guests. overall a very nice stay with plans to return for a longer visit.',happy
id17096,' we were looking forward for the rooftop pool. however we were told after we checked in that it was closed for renovation. ha! on our first night there we got a call at - am from the hotel bar about a bar tab that actually already paid for. no sir - no apologies from the caller. in fact she even hang up on my husband!!! for breakfast we went to their breakfast buffett. the food was unearthly : runny scrambled eggs small pancakes bacon strips mangled beyond recognition etc ect... we got the apologies from the management the next day - we forgive but not forget. we aint comin back!!!',not_happy
id17097,' watch your valuables! if you use the valet parking service better take everything with you when you leave your car: loose change maps kleenex breath mints and everything else. the car parking staff have magnetic fingers which will attract anything that isnt bolted down.',happy
id17098,' every thing is o.k it is warm nice and clean . staff are helpful . the only drawback is noisy lobby but room is very quite',happy
id17099,' im torn as to how to review this hotel. i appreciated the historical significance of the building and felt that they did a good job of preserving the character while updating the facilities. with that said although my room was clean and comfortable the shower would not heat up more than luke warm and the view was of the rear of another building and air conditioner units (which were noisy). additionally the reception staff was nice but slower than others at processing check-in-out. to be fair i feel that the hotel should be a -; however the quality of my room and staff pulled my overall rating to a -.',not_happy
id17100,' we were taking my son to college and needed a place to stay in the area. the hilton garde inn in chelsea is in a good location relative to greenwich village. the room was nothing special as in a luxury hotel but still much more than adequate. a very comfotable bed plenty of room (surprising for a new york hotel). no minibar (but who uses them anyway). instead there is a small fridge in the room which was adequate to hold my midnight snack. very quiet and i got good sleep. the free wireless internet did not work well in my room however there was an ethernet connection that worked perfectly. surprisingly the wireless did not work well in the business center either and when i asked the manager he said that it works best in the restaurant-bar. it did. maybe this is a ploy to get folks to the bar? speaking of the bar-restaurant - it is not a happenin place but adequate for a drink and for breakfast. currently ther is some construction going on so the front facade is covered by scaffolding. this was actually good as it kept us from being rained on. the staff were helpful and pleasant. overall i would say that this hotel is a good value and enough upscale to help wash away the wearies of the day. it is not in the luxury class but you cant beat the price.',happy
id17101,' i stayed at the omni parker house for - nights and i wasnt massively impressed. really i cant go on without mentioning the size of the room. some other reviewers have noted that the rooms werent substantially smaller than anything else theyd experienced in us hotels - id strongly disagree - my room was so small that i was extremely grateful i was on my own. if id been with my girlfriend it would have been a nightmare - the bed was so small it was barely bigger than a twin and the bathroom was miniscule. the room itself was largely taken up by a desk the bed and an armchair and there wasnt much room to move otherwise. i honestly could not believe my eyes when i saw it for the first time. as another reviewer has also noted the walls were really thin and you could hear people talking to each other or on cellphones. luckily none of my neighbours made louder noises but you could quite imagine that if they had you would hear in graphic detail. positives - i joined omni select guest while at the hotel and as a consequence got free internet and two free drinks delivered every morning which was great. i also thought it was a really nice touch that their business center allowed free printing of boarding passes. the building is obviously a nice old building too and the lobby is nice but i didnt really think that spectacular. location - i couldnt really decide whether it was bad or good. it is only a $-- cab ride from logan which was nice and you could walk everywhere or go down to the subway a few blocks away. it was also very near boston common. but it is also very near the financial district and that becomes very deserted at night. i felt safe at all times in boston but i can imagine some people becoming unnerved by how quiet it can be around the hotel. personally if i was to come to boston again id aim to stay in the back bay area which is a bit more lively and the hotels there are nearer more shops and restaurants although omni parker house is near faneuil hall. so basically this wasnt a bad hotel and i wasnt thinking get me out of here but i wouldnt go back unless the price dropped significantly or the rooms were massively enlarged. i should add that i had a very small window in my room also with a view of someone is office.',not_happy
id17102,' as many reviews have said it is a cute trendy hotel. the bar is cool room is small but this is new york city. if you like modernism design youll love the room. it is clean the floor is wooden not carpet so it doesnt feel as cozy but then you dont have to worry about how dirty the carpet might be. there is no sign on the front of the building so it is very easy to miss it. my biggest complaint is about the parking rate they charge. i parked my car there for - nights. i was told it was $-- when i checked out which would be normal in nyc but later found out it is $-- per night! they actually use the parking garage of warner center across the street and the posted rates there is about $-- per day. i wish they could have made it clear to me instead of giving me the little surprise.',happy
id17103,' haing stayed in three different hotels in san francisco value and quality dont seem to be as good as other american cities. the good thing is that the city itself is so lovely you will forget about this. the service is basic the room comfortable and clean. this hotel is frequented by tour groups so if faceless chain hotels are not your scene dont stay here. you cant argue with the location just a short walk to the embarcardero and the cable cars to downtown. breakfast is a chore - poor food and constant bumping into people because the buffet is too small for the number of guests. overall a forgettable experience but nothing too bad.',not_happy
id17104,' we stayed here at the last minute after being very disappointed with another hotel so it was a great change so perhaps my review is a little biased! cons: the room wasnt huge and the view was of the adjacent building so it made the room dark and it didnt get enough light.the air-conditioning was really strong which is good for hot summers but it was facing the bed directly and you cannot move the vents because im sensitive this made me really sick. pros: great location. walking distance to absolutely everything from the quaint shops of m street and the cafes of georgetown to the monuments and museums to the bars of downtown and the trendy area of dupont. everything was within reach and it was extremely easy to catch a cab. the staff were very helpful and accommodating and made the room available even though we checked in at --am. the cafe near the lobby area is known for it is great brunch and had lovely fresh breads and bagels. all in all especially after our bad experience it was a great stay and i definitely recommend this hotel.',happy
id17105,' wonderful stay in a downtown classic for my family at christmas. staff were very helpful on several occasions. concierge service very good. we always had to ask for the -th towel set and did not get clean glasses visible dust bunnies on lamp shades carpet needed spot cleaning so it felt like it wasnt quite as clean as could be. on the other hand we were - in one room for - nights. beds were soooo comfy and there is a small refrig in room. - block walk to whole foods for fresh fruit-milk but then realized the best little cafe one block up the street for yummy breakfast. salmon with egg on toast so good. the staff was very kind. my -- year old bought a souvenier pocket knife at the muir woods; realized we wouldnt be able to take it on the plane so they arranged to pack and mail it home. also they arranged for a rental car for the day; made it very easy for us with delivery of said car to hotel at the appointed time. location is mid; a short walk to union square and shopping one block from gardens and moma train bus and trolley at front door. dont be afraid to take your family on the buses. you have to check the map a lot but the #- will take you straight to the ferry building and all along the piers. we took buses to golden gate park exploratorium etc with our city passes. again very kind staff.',happy
id17106,' very fine hotel in the heart of the action! staff is pleasant and very attentive. rooms are great and quiet. you wont be disappointed!',happy
id17107,' fantastic views from the top of the mark rooms were amazing. location was perfect on two different cable car lines. great place to see the city from. absolutely recommended! the only slight negative was the price of breakfast which was steep considering the cost of the room.',happy
id17108,' after doing our research and looking at several hotels all around san diego we decided to stay at the hyatt regency mission bay. it truely was perfect! my husband and i loved it and so did our -- month old son. who we think had the best time of his life! from the moment we stepped into the lobby we knew wed arrived at a great hotel. we only stayed one night but wish we could have stayed longer. my parents and brother and fiance also stayed at the same hotel and they too thought it was great! the hotel staff was very helpfull they upgrated two of our rooms to marina view and my parents got upgrated to a ocean view corner suite! the room was very clean! so clean that my son run around barefoot the whole time (and im a clean freak and would never walk barefoot in a hotel room.) the decor was very modern... definitely not one of those rooms with the tacky floral bedcover. the pool was very nice very kid friendly. although we never got to try the waterslide it was working the day we arrived but the second day it was closed due to repair?! there was a nice poolside cafe and bar... the menu was kind of limited though. we had breakfast at the restaurant and the food was yummy!!! they were showing a movie in the evening on the grass (with free popcorn) but we unfortunately couldnt attend because we had previous plans with family who live down in sd. they also had poolside activites for kids such as airbrush tattoos and balloon animals. so overal wed totally recommend this hotel to friends and family. we cant wait to go back. next time well for sure go to sea world since it is so close and the hotel website said they have a water trolly that takes guests to sea world. great hotel great service great location great trip!!!',happy
id17109,' the hotel palomar may just now be my favorite place to stay in chicago. in all fairness it is only a year old so it definitely still has a new feel and it is very modern and sleek. however as with most kimpton hotels they are consistently excellent when it comes to customer service and nice perks (free wireless if youre an intouch member which is free to become). it feels very high-end without feeling stuffy which is exactly what i love in a hotel. every employee with whom we interacted was overly helpful and friendly - even remembering us every time we walked by and making comments to my husband about his birthday or comparing the weather in chicago to our native dc. the room service was far better than your average hotel - while the prices are just as outrageous as any room service at a high-end hotel the food actually tastes worth it which is a nice change. we stayed in a one-bedroom suite which was quite spacious with a fantastic bathroom with a separate shower and two-person deep jacuzzi tub a living room and a separate bedroom in the back. perfect. not sure how it compares to a regular room but the suite was absolutely great. every time we hung the restore sign on our room and left for a while the room had always been cleaned when we got back even if we werent gone very long. the hotel staff seems to work very efficiently. i really cant think of anything to complain about! it isnt cheap by any stretch of the imagination but neither are any other high-end chicago hotels so i cant really hold that against them either. this was a fantastic experience and we will definitely stay here again.',happy
id17110,' stayed here with my husband and mother last month. for a ny hotel the rooms are very large and comfortable. there was some renovation going on at the hotel so the facade was not very attractive when we visited. however the room was excellent- full sitting room with large sofa desk and -nd tv as well as the bedroom itself. the staff were ok in general- the receptionist when we checked in was very rude but the rest of the staff we encountered made up for this. there was some noise with works going on outside of our room at about ---am but it wasnt too bad. concierge were good with advice when we had questions. i did feel slightly as if you had to pay through the nose for extras (no tea-coffee making facilities in the room) but that is my only real complaint. would definitely stay here again if i was in ny.',happy
id17111,' we had a wonderful - day weekend! we checked in on the --th of may for a girls weekend get-away. the staff was outstanding and the room was gorgeous. i usually have a hard time sleeping in hotel beds but this one was out of this world. it was so comfortable. the oasis waterpark was very relaxing and very easily accesable from our room. thank you for your excellent service and ourstanding accomidations. we will definitely stay here again!',happy
id17112,' for those who appreciate european-style lodging treasure unique experiences – and want to stay in the heart of downtown sf on more of a budget (not that sf is cheap) this place is ideal. we arrived early and they were gracious about finding a room and then helpfully showed me to another room (that did not have a view of a wall) which was fine. the easy chair fireplace and wifi were great! it was so lovely going down to the daylight basement lounge in the morning (with chintz sofas a little dining room and a patio edith piaf music and a great home-cooked breakfast buffet and complimentary newspapers) that we never checked out the equally interesting and much larger lounge next door at the sister hotel until checking out. i was glad i could read the reviews so as to know what to expect but the complainers should just stay in a holiday inn. what i didn’t expect was the outstanding helpfulness of the staff. over the top helpful. there is a market across the street and a fantastic grocery store in the westfield center down the hill also great for the budget. there seemed to be a rowdy street? bar? somewhere nearby with noise – but is not hot – just shut the window- it’s the big city vibrant and alive. isnt that why we visit?',happy
id17113,' we recently stayed at the salisbury and got a really good deal $-- per night the salisbury is in a really good location the hotel staff were quite to help particuarly the doormen. some people have complained that they had to carry their bags themselves this wasnt our experience and we were able to leave our luggage there on our final day as we had a late flight. i have stayed in new york before and paid alot more for a hotel that was upper west side and more or less a glorified hostel. the rooms in the hotel are spacious in response to some comments however i do have to mention that not all rooms come with fridge and coffee maker etc.. but we wasnt expecting these so we were not concerned. there is a large closet a huge bed and a plasma tv on the wall. the bathroom is a little dated but perfectly functional and clean (which is my priority). i cant comment on the breakfast because i chose to eat out in the many deli is around that are just as good value. the hotel is close to many amenities; a duane reade starbucks pizzeria and many delis (even a church!!). there was wi-fi but at a charge (im not sure how much) there was also computers in the lobby but they were quite expensive ($- per -- minutes). but we didnt need to use the service also on my i-phone i was able to use the internet free in a local irish bar so im sure there are other places you could access the net for free. my only gripe with the room was the heat we stayed when it was -- and i have to say that the room was really hot even when we turned the heating right down and opened the windows all day. due to the freezing temperture outside it become bearable but i dont know what it would be like in summer? i stayed on the -- floor facing --th street and i cant say it was noisy to me (i think previously there were building works going on but i never heard them on my stay). overall i was really pleased with the hotel salisbury it was fantastic value for money and i would most definitely stay there again if i can convince my boyfriend to take me!!',happy
id17114,' stayed at the rex hotel for - days during our california trip when we arrived i was disappointed to find a small dismal looking hotel with a front entrance that was decidedly tatty. our room was extremely small and the air conditioning noisy. most unimpressive but quaint and old fashioned in the dining room-bar a novelty free glass of wine every evening and complimentary wi-fi. staff very pleasant and helpful but if you want upmarket this is not the place for you.',not_happy
id17115,' stayed this past weekend the remodeled lobby restaurant and bar had all opened up only - weeks prior. the remodel is very nice with - gas fireplaces in the cozy lobby seating area. the restaurant has been re-located to the mezzanine level along with the bar and these are open to the lobby below. they spent some serious money on the furnishings and fixtures but beware there are no views like from the grandviews bar and restaurant they replaced. they say that grandviews will no longer be a public area and be converted into meeting room space. sad as this was a very nice feature of this property with impressive views from the --th floor. check in was prompt but slightly confusing as staff each are situated at small desks with laptops. it seems they are going for a boutique hotel look but when you have over --- rooms and no intuitive way to queue up it gets crowded. the doormen were always very efficient at hailing cabs and providing directions. there is also a lot of staff standing around by the elevators and i could never figure out exactly what their jobs were. the breakfast buffet is very good and is $-- a person though service seemed a bit unsteady. perhaps the staff is still very new. rooms were nice and very clean. no curtains. there are some light plastic movable shades and then a roll down room darkening shade powered by switches next to the bed. room was very quiet while i was there except on saturday night during a massive rain and wind storm the building is steel structure squeaked and groaned for hours keeping us awake. i was surprised that no robes were provided in the room and after - phone requests for - bathrobes only - ever showed up. also newspapers for elite members are not delivered to the door as at other hyatts but are left in the elevator lobby. the bathroon did have a great shower and hot water was abundant each morning. a very welcome touch was that the room had a mini-fridge that was empty so that you could stock your own drinks in it for your stay. no mini bar. there are a couple convenience stores within a block or two of the hotel along sutter street. you are also almost right on union square and the heart of san francisco is shopping district. literally every major department store and boutique has an outlet within a few block radius of the grand hyatt. overall a nice renovation job and i would stay here again if just for the location. they do have a few kinks to work out training personnel but hopefully this will be accomplished very soon. i do hope they will re-open the --th floor bar space again someday.',happy
id17116,' i was recently in boston for a very early business meeting in the financial district and the langham was in a perfect location for me. i loved the charm of the hotel and although it was under renovation when i was staying there it did not interfere with my experience. the staff is fantastic - in particular the concierge who did everything from give me one of the hotel is signature and beautiful hotel pens after i admired it to going into the luggage storage are to look for and find for my camera that i had left behind when running to catch the duck tour. my room was very large and had a terrific view. no complaints here only thanks for a terrific stay!',happy
id17117,' stayed at the hilton club for a couple of nights on business. as others have noted this is like a hotel within a hotel -- occupying only the --th and --th floors of the massive new york hilton hotel towers. there is a separate check in on the --th floor at the entrance to the lounge area where breakfast is served in the morning and an early evening cocktail hour is featured. this helps remove the hotel from the usual convention crowd feel of the hilton. i stayed in a studio suite which was surprisingly large with updated furnishings and bedding. quite handsome. flat screen tv ipod dock mini-fridge coffee maker bathrobes safe etc. i would have preferred a desk over the small round table but it was adequate. breakfast afternoon cocktails and wifi are included in the rate. the breakfast was decent considering the rather small lounge area -- nothing hot other than drinks but there is a nespresso machine juices cereals pastries fresh fruit and hard boiled eggs. if you are a diamond hilton honors member you might get a better upgrade staying at the regular part of the hilton but i found the club to be a good value and it was extremely convenient for me.',happy
id17118,' i will break my review into multiple segments : -) location : tech center there are few other hotels around and some restaurants nearby and easy access to i---. -) check in process : this was smooth the staff was courteous and promptly checked me in. -) room experience : the room reminded me of couple of hampton inns i have stayed in. not bad but definitely not marriot class. it had a very very ordinary and outdated feel to it. loud ac unit hanging out of the room into the balcony (some rooms do have balcony here). in fact i have stayed at few lower class hotels which have had much better rooms. this is a - star room. not worth the price i paid for it. -) bathrooms : these are the tiniest most cramped and claustrophobic bathrooms. the flush takes a while to refill. it takes about -- minutes to get hot water rolling in shower. this was one of the most poor if not the poorest bathrooms i have seen in a hotel. -) food : i ordered pan seared trout for room service which was terrible. continental breakfast was average. -)parking : they provided me with free parking and free internet as it was included in the rate i booked at however i believe they charge -- $ for internet. however wireless internet is very slow. overall i am very disappointed with my stay here and would not recommend this hotel.',not_happy
id17119,' the service and location of the hotel were definitely great but the room was sub par. bathroom and especially the shower were lacking (and not that clean) and the air conditioner in our room was so loud that it kept us awake most nights. we eventually turned it off and suffered through an overheating room instead. also big closet was nice but with very little hanging space and a tiny dresser wasnt that useful. also the couch in our room was filthy.',not_happy
id17120,' i was here for one night ($---) for the joyce meyer conference. the desk clerks were very polite and professional and tended to me right away. my room was immaculate...way more than what i was expecting. the view from my room of greenway plaza was excellent. location excellent especially if you are going to lakewood church. it was a walk across the parking lot....so convenient. i was elated i did not have to use taxis or shuttle to get to the church. the food in the restaurant was excellent but the prices were a bit high....breakfast was $-- for myself....and my only complaint is they need more staff in the restaurant as the service was a bit slow. but other than that this hotel gets a -- from me! i will definitely be staying here again when i go to lakewood church.',happy
id17121,' we had our firm is holiday party with the hilton and it was fabulous! the setting was beautifully decorated for the holidays and the staff was on-point and well organized before and during the event. we will definitely use them for events throughout the year and no question where we will have our holiday party!',happy
id17122,' this hotel is a rundown dump. the first room they gave me was a tenement flop house and the second room like a cheap old motel. the staff is barely interested in helping with anything. i will not stay here again.',not_happy
id17123,' spent a week at the monaco hotel for a convention trade show with my family. everything about this place was perfect for us...from the outstanding service of the hotel staff front doormen who got to know us well great restaurant recommendations. free wine hour at -pm a goldfish for the room microwave refrigerator free wi-fi for kimpton members and an excellent selection of newspapers. the room was a chique boutique room king sized bed that was comfortable to sleep in all week. no complaints here definately would stay here again!',happy
id17124,' if youre looking for a clean room this is your place. stayed here for - nights & did not experience a problem while staying here. bathroom was very clean there was no dust anywhere in the room. my mom has worked in this industry for --+ years. i know what to look for to tell if corners are cut no cutting corners here. keep up the good work! breakfast was yummy & lots to choose from. location is next to the interstate which makes it easy to access this location & other area attractions. will stay here again if im in the area.',happy
id17125,' everything was well thought out and nicely appointed. the room could be made dark and was very quiet. the bed pillows towels and robes felt luxurious. the shower was set high...good for tall folks. specific programs and channels could be found easily on the flat screen tv. a keurig coffee maker made making coffee and tea easy. free internet access. at $----night for gold coast chicago it was a very decent value. only change i would request--trade out the mini-bar for a mini refrigerator.',happy
id17126,' check in was great. room was recently renovated ( with exception of tv is) and clean. plenty of places to eat with in a few miles however if you do not have a car you are land locked here as there are no services within walking distance.',not_happy
id17127,' my partner and i stayed at the broadway plaza at the end of april ----. we had a great stay. our room was on the sixth floor and enjoyed a view of the empire state building. we found the room to be spacious with two queen beds which were the most comfortable we have ever left on plenty of storage space and the en suite bath and shower were fine. the hotel staff were very helpful and could not do enough for us especially anthony the senior concierge and his colleagues. the complementary continental breakfast was enjoyable with pastries bagels fruit juices coffee and tea. we were able to enjoy this in the breakfast room on occasion but usually we took the tray from our room and loaded it up before returning to our room to enjoy the breakfast. we were able to get tea and coffee at any time of the day from the same place. the location of the hotel was perfect for us. my partner is not a great walker but it was only a -- minute stroll to times square and we did this walk there and back frequently. there is a subway station on the corner of broadway and --th street (about one minute is walk away from the hotel) and the tour buses stop on sixth avenue which is about five minutes walk away. i believe that many tourists stay in or around times square but the discerning tourist who reads reviews knows not to do this as it can be rather noisy at night; therefore the broadway plaza is an excellent choice. one of the best restaurants in nyc eleven madison park is just a few minutes walk away (if you can get in; we were lucky enough to) as is the shake shack in madison park itself. all in all i would recommend the broadway plaza wholeheartedly. it is four star accommodation at less than four star rates. this will not be our only visit to nyc and we shall stay at the broadway plaza on subsequent visits.',happy
id17128,' we stayed here for three nights in june. the hotel was clean and the staff were great and very helpful. the fitness center and the pool were the nicest ive seen in a hotel. the rooms were nice but a little dated. the items in the mini bar were way overpriced and we were charged over $-- per day for internet access. there were a surprising amout of homeless people in the area. we were asked for spare change multiple times as soon as we left the hotel. we saw a person smoking crack in the middle of the day about a block from the hotel. whatever you do dont go west when leaving the hotel! i have travelled to alot of rough cities on the east coast and i have never seen anything as bad as the neighbourhood two blocks west of this hotel. for this reason i would not stay here again.',not_happy
id17129,' this hyatt place is a couple of years old. it is nice and comfortable with a sitting room and desk but i miss not having an option of a bath tub. have no idea why hyatt decided to have only showers and not having any bath tubs. i have a bad hip and knee and like to soak in a bath tub to relax at the end of the day. at least they could offer a bench in the shower so i dont have to stand. so i am taking - points off for thinking everyone wants to takes showers. if it werent for our corporate rate i would be staying at a hotel with a bath tub.',not_happy
id17130,' kimpton hotels are now the standard by which my family and i judge other hotels. i have had to stay in other --star hotels for biz in the past year and always pine for the kimptons. they are count-onable and beautiful with great linens fabulous decor excellent service and comfort. we love the boutique size rather than the massive chains. when ever possible make your reservations w-a kimpton you will love therm. i sound like a commercial!',happy
id17131,' we stayed in this hotel for a one-night weekend getaway a few days in advance of my birthday. we booked the room using a free night from my hyatt credit card-gold passport so we were just expecting the standard room but upon checking in we were told that we would have a harbor view room on the --th floor - a nice upgrade courtesy of the hotel :) our room wasnt ready right away (we got there early) so we strolled around the harbor and the staff called me when it was ready - about an hour earlier than it was supposed to be which was nice since it was kind of rainy - not great weather for walking around. when the room was finally read the view was great and the check in staff couldnt have been nicer. i will say that you can hear a lot of the city noise (sirens cars etc) even from the harbor side - i imagine it is a lot more noticeable on the city view side. the weather wasnt great for the outdoor pool which was one of the reasons we selected this hotel over the dc hyatts for our getway but we did sit out there for a few hours before checking out. the pictures on the hotel website of the pool are slightly misleading. the pool is fairly small and the vegetation is not nearly as lush as the photos make it look - more like a few plants in pots around the pool deck. the view was pretty good from the pool though and if it were warmer im sure the pool wouldve been just fine. they do have plenty of chairs and towels which is nice. finally we did enjoy our breakfast at the hotel restaurant - the buffet was delicious and had a lot of options on it - well worth the $--!',happy
id17132,' someone once said to me no-where does seedy quite like new york . i never believed it always had a great time in nyc hotels at all prices. that was until last week at the pennsylvania. i was over an hour in line for check-in - i have never had that anywhere in the world even soviet russia. then the room...cramped dirty peeling walls broken furniture scuzzy shower. i dont know whether i had a view or not because the windows were so filthy. the hotel sells itself as the world is most popular hotel i dont get the joke. please dont stay there.',not_happy
id17133,' my boyfriend and i stayed here for new year is eve weekend and to celebrate my --th birthday. we were originally going to stay at the westin but chose the red lion as a more affordable alternative in the downtown core. we werent disappointed. check in was fast and a luggage cart was available for hauling suitcases and shopping from a stop at the outlet mall on the way. when we arrived at the room they had some soft music playing and a bottle of wine flowers and chocolate covered strawberries waiting for me. my friend in vancouver had arranged for these with the concierge susan. my friend reports the concierge was extremely service-oriented and very pleasant to deal with - she drove out of her way to buy my favourite wine which they didnt have in stock at the hotel. we didnt experience the thin walls that others have reported. i dont recall hearing our neighbours at all. some of the common areas are a bit marked up but the room itself was decorated nicely and was clean and comfortable. we booked the room rate that includes parking which id recommend as it is otherwise about $-- a day. the hotel is about - blocks from nordstrom and other stores and about - blocks from pike place market. there is a starbucks across the street and a place to get your nails done right next door (julep nail parlor). the elephant & castle pub is downstairs from the hotel. we would definitely stay here again.',happy
id17134,' i will admit i love kimpton is. i have stayed at their properties in - different cities and have never been disappointed - i have tried about -- different hotels. i recently spent a long weekend in nyc at -- park avenue. the hotel was very nice our room nice updated and new york cozy. the staff was awesome particularly the concierge who helped enormously with reservations and tickets to events. the great feature of this property is the awesome location. you are a very short walk to grand central station so you have the transportation hub nearby. we were able to use the subway all over the city with ease. we also took advantage of the trains. we were within easy walking distance to bryant park madison park rockefeller center and times square. this hotel is a perfect location for those going to nyc to see the town - up and down!',happy
id17135,' the warwick is a wonderful hotel with a lot of history. the lobby is wonderful and from the moment you step in front of its doors the bellman is ready to help you with your luggage and anything else you may need. we checked in early and even though i had mention during my reservation that i needed a city view room i got a room with no views at all. however i went to the lobby again and spoke with the gentleman there and he kindly advised that since we had checked in early there werent any more available rooms but that if we could wait until -pm he would get us what we wanted. we agreed and they stored our bags for no charge and so we went to explore the city. at - pm sharp we were there and we got an amazing room on the --th floor facing avenue of the americas. the hotel is conveniently located on --nd st and ave of the americas. it is really close to everything subways starbucks moma..but it is in the perfect location because you dont get all the hectic noise from times square. ive been in new york a few times and the quality of these rooms were very good. they were very spacious compared to other hotels in the area. the beds were amazingly comfortable and the bathrooms were perfectly clean. you dont get free wi-fi in the bedrooms if i dont remember wrong it is about $-- dollars per day but they do have a business center where you cant print your tickets etc..for free and you also get a limited time of free internet per day. there is a little fridge in the rooms that has some snacks but beware theyre really expensive. just go get some bottles of water at a supermarket that is down the street and you should be good. walking distance from radio city rockefeller moma restaurants duane reed times square subways central park etc. the last day of our stay our flight was late at night but check out was around --pm so they stored our bags for no extra charge and with no time limit. the last day the receptionist looked a bit grumpy but i would definitely go back to the warwick!',happy
id17136,' clean quiet & pet friendly. good staff and price is right. the only downside is under par continental complimentary breakfast. nothing fresh no fruit white flour breads & lots of sugar products. unhealthy!',not_happy
id17137,' rooms with windows but without any view middleclass-hotel with clean rooms very good location near chinatown and cable-cars',not_happy
id17138,' my husband and i had a lovely time at this hotel - the staff makes you feel special the room is very comfortable with wonderful ammenities...and the location is perfect!! we recomend this hotel to everyone and we will come back as soon as we can. great!!',happy
id17139,' we stayed at the courtyard nw austin during a weekend getaway. location is good - close to shopping and restaurants in the arboretum area. rooms are a bit small but otherwise okay. only complaint was that the in-room air conditioners seemed to keep the room very humid - almost to the point of being damp. it was quite odd as it really wasnt all that humid outside.',not_happy
id17140,' there is a warning on the hotel website (you have to dig for it its not on main page or anything i think i finally found it under hotel conditions) and i discovered from the various reviews about the construction- after my travel agent had already booked the stay so i wasnt quite sure what we were getting into. yes it is loud especially in the hotel lobby but wasnt necessarily a bad thing for us- we were there to explore the city and had planned to be up early everyday anyway so the -:--am construction didnt ruin our stay. when we checked in we expressed our concerns and they advised we would be placed in a room as high as possible to lessen the noise (we arrived in the city very early and well before check-in). when we got our room later in the day we were on the --nd floor with a fantastic view of central park. i felt the room was a good size the bed was comfortable and very important no bedbugs! it was starting to show it is age and yes it could use some updating and maintenance - the bathroom mirror was chipped the shower leaked all over the bathroom the bathroom ceiling had a lot of mold on it and the shower pressure was extreme almost too much in my opinion. the hotel staff were great on every interaction from getting cabs to providing places for breakfast tips and directions very polite and friendly they certainly helped to make us feel comfortable and happy. the burger joint is a must try but be aware of the long wait. we waited approx.-- mins on a wednesday night at --:-- and the place was packed so nice to have the option to go back to the room to eat. the hotel bar is also great prices are steep but worth it! my husband had the best martinis of his life and they were huge so worth the price. no major complaints great location especially for our first visit to ny i did have higher expectations for the amount we were paying but overall was not disappointed.',not_happy
id17141,' the edgewater is a very nice hotel with the major selling point being that is the only downtown hotel on the water. it is fairly easy to get to and is in a decent central location to popular neighborhoods. i was staying for work so price wasnt my concern but the advertised rates for the dates i was staying seemed quite high. on top of that you have to add an additional $-- for valet parking so it is definitely not a place for people on a tighter budget. i ordered room service a couple of nights and everything i had was quite good. (i recommend the lobster mac & cheese) the room was comfortable although the lodge theme was a little over the top. my (ancient tube semi-functional) tv was in a pine cabinet that the cleaning folks seemed to have missed dusting for quite a while. i was in a water-side room with a sliding glass door deck and a fireplace. the bathroom was large and had a nice shower but no tub.',happy
id17142,' stayed here for a conference. location cant be beat for easy convention center access. nice path along the harbor right out the back door as well as several good relatively inexpensive restaurants for a quick lunch. arrived late - staff friendly at check-in. they didnt have a king bed as i requested and my room looked directly into a cement wall. when i called down to see if i could change rooms they said they could give me a complementary upgrade to a room with a water view if id wait until the next day. new room had nice view clean - pretty average but nice. bags took two hours to arrive from old room because the front desk forgot to communicate with bell stand. when i called to inquire staff was very sorry and bags arrived shortly thereafter. rest of stay was uneventful. needed to print something and the business office charged ~$-.-- for a -- page document (computer rental fee and cost per page). seemed a little steep but i dont usually use hotel business centers. in-room internet cost $---day.',happy
id17143,' this is an older hotel and the room was a little small but it was comfortable and clean and the location is great. we received excellent service and found this hotel was a great home base for venturing out into manhattan. very close to central park and the museums in one direction and the theatre district and times square in the other direction if you are walking and very close to subway stations that can get you anywhere else you need to go.',happy
id17144,' my husband - year old daughter and i stayed at the embassy suites for - days-- nights recently. we arrived at the hotel at -pm on saturday. the hotel parking lot was full so my husband had to park at the ritz carlton (which was a cheaper parking rate!). the bell hops were less than helpful upon our arrival (i had to go into the hotel myself to retrieve a luggage cart etc.). the breakfast was a great option for my family - my daughter loved the pancakes and waffles! she was very excited about breakfast each morning! we did not take advantage of the manager is reception in the evening but other guests seemed to enjoy (some a bit too much!). our room was quite comfortable - clean well-stocked and reasonably quiet. the hotel wasnt too far from the dupont circle metro stop (+-- --- blocks). we were very with our stay and will definitely return!',happy
id17145,' this fairfield is pretty new and is much more modern than the other hotels ive stayed at in this chain. while the hotel was great the front desk staff was what really set this hotal apart to me. they went out of their way to make sure i had an enjoyable stay. another nice touch was that they all knew my name and would say hi if we passed in the hallway or at the front desk. great people. they represent fairfield inn and el paso well.',happy
id17146,' my husband really enjoyed this beautiful resort and its amenities. the staff was extremely nice as well.',happy
id17147,' luxury resort in phoenix az. the best of everything. nuff said.',happy
id17148,' i just returned from a - night stay at the w and absolutely loved it!! this trip was a surprise for my mom. i booked the hotel via priceline name your own price and got a great deal. when i first read the reviews i was a bit worried regarding the size of the rooms but that was not an issue when we checked in. we got upgraded to a spectacular room rm #----. the room was a nice size and very well appointed. it was very clean and the bed was soooo comfy it was hard to get up in the morning! everyone from the check in to the house keeping was courteous and kind. overall a great stay and i will definately be back!! thanks w for making this trip memorable!!',happy
id17149,' first off let me say let this place has a lot of potential and im sure it will get there but for now please do yourself a favor and stay away for a little while. the hotel is undergoing extensive renovation this itself is okay and can be lived with however once your room floods twice because of the renovations below and above you youd do a lot better to stay away for - months or so. sometime during my first night there was a blockage in one of the rooms being renovated either below me or above me and an air bubble caused my bathroom sink to overflow into the bathroom (according to maintenance) covering the entire bathroom floor and all my toiletries with brown gunky water. this was not cool however maintenance did show up fast and cleaned it up then supposedly snaked the drain while i was out that day. however the next morning the exact same thing happened needless to say i was livid. renovation is one thing unlivable rooms is another. management did quickly move me though. as you can see in one of the photos another guest posted there is construction material in the halls that is no joke it really is there and the hotel smells like a construction site. well at least my room did the strong odor of paint is very evident and the rest of the hotel air is very.....i don’t know....muggy. bottom line is this is just not a very good place to stay right now. oh did i mention that the gym equipment was sub par at best. one treadmill no water huge workout towels (think beach towels) and broken weight equipment. uhh the more i type the more depressed im getting since at the time of this review i am still staying there ;( on the bright side though the free internet (very slow) and free water is a plus. the rooms are nice if they don’t flood and reek and the microwave and fridge are a great addition. still the smell of paint ---- come on. the pros just do not outweigh the cons; they should close this place down and just bang this renovation out. lucky for me i have another reservation downtown this friday at another sheraton and can not wait for that day to come. anyway just dont do it please take my advice and stay away. im no complainer and usually suck it up in fact this is the first online review i have ever done -- it was that bad and i just cant stand to think of someone else going through this. to be completely fair though if you wait six months and they actually do finish the renovations and fix that gym this will be a very nice place. god help you though if their not done yet in - months though.',not_happy
id17150,' i booked a room here because of its location to my business meeting and i had points for a free night. i definitely got what i paid for. when i walked into the room it had a musty smell and the thermostat had no control over temperature or air flow in the room. i then knew i was in trouble when i saw the complementary ear plugs. you dont need the ear plugs for the street noise; you need them because the walls are paper thin. as i unpacked and open some drawers and closet doors i uncovered a smoke smell in a non-smoking room. at least the bed and bathroom were clean. although the internet was very fast $---day is ridiculous. as a hilton honors member i am very disappointed. i doubt i will return here.',not_happy
id17151,' our family took a weekend istay-cation in denver - we live about -- minutes away. it was winter and we were looking for a change of pace good access to denver attractions and an indoor pool and hot tub for the kids (very young: - and - years old). the pool was fun for our older girl to play in with us but it is more of a lap pool than a recreational pool. it is kept nice and cool and the most shallow end is around - feet deep. the hot tub was nice and hot maybe a little too hot for our little one and was in need of some tlc and a face lift. nothing to write home about but it did the trick. the rooms were clean and modern the service was great but theyll get you on the cost for valet parking (around $--). they had a pack and play ready in the room for us as well as a crib sheet and blanket. we had breakfast at ali is downstairs in the hotel and it was actually quite good. a chef was stationed at the buffet making omelets waffles etc. to request and just about every other breakfast food was available. the service was great and the waiter put us in the perfect spot in the restaurant so our kids (who ran around much of the breakfast) would not disturb the main crowd and we could enjoy our coffee without worrying about them too much. the --th street mall is a short block away and although my - year old loved riding the free mall shuttle there was really nothing interesting there for us. lots of restaurants bars coffee shops and other hotels. it was a short drive from the children is museum and the aquarium though and that was a bonus. if we were to do this again with our young kids id look outside of downtown denver where we could get a little more bang for our buck especially since there was really nothing interesting for us to do with our kids downtown... and where parking is not an added charge! i think the reviews really nailed this place: average in need of a little updating here and there but generally ok.',not_happy
id17152,' this was an award points stay so cost -- --- points for my wife and i to stay one night. i think i could have had a better marriott reward for the points. this is a small hotel so ideal for an overnight or if you just need the room but will be out all day. they are remodeling the entrance check in area and so you enter into a makeshift check in surrounded by construction. ok this is temporary but we didnt know before hand. the mezzanine was out of action. we were given complimentary coffee vouchers for the deli next door which by the way also offers a wide array of typical nyc breakfasts at local working folk prices - eat or take back to your room. the room was stock standard courtyard but the bed looked like someone had sat on it when we entered and made us wonder if it had been made up - but we concluded that it had been. great location if you want bryant park theaters time square etc. there was nothing really wrong with the hotel - even allowing for the construction but i would not want to stay there again. the bed we had needed to be replaced. we had a room that had an interleading door to the adjacent room and we could hear most of what was being said in there. thankfully they got quiet at about midnight.',not_happy
id17153,' stayed here for - nights - the room was excellent - bayview studio with kitchenette nice bedding and tv - noticed that the garden view rooms are much smaller staff was very helpful and tried hard to meet all needs luke was especially friendly',happy
id17154,' room was modern spacious clean and comfortable. bed provided a restful sleep. bathroom was roomy and towels were plush and plentiful. a hardy continental breakfast provided a great start to the day.',happy
id17155,' we stayed there for a weekend getaway. booked a breathtaking lake michigan view room. navy pier view at night was awesome. beds were the most comfortable we have ever had. room was clean quiet too. would stay there again. no problems. no complaints.',happy
id17156,' wonderful experience! we arrived @ -:-- am after a delayed flight & was greeted warmly by night staff. quick check-in into a clean spacious comfy king executive room facing the beautiful pool area. room obviously recently beautifully update. bed was soooo comfortable. stayed three nights close to everything with quick & easy off from the interstate. hot breakfast provided by the hotel is ample we will definitely stay again.',happy
id17157,' spacious suite fully functional kitchen hearty breakfast and weekday dinner to boot what is not to like.',happy
id17158,' this was our first time staying at radisson and if this is what radisson standard is supposed to be we say thank you but not again. first of all - there is no sign of a radisson on the hotel leading to the hotel and the hotel itself is very hard to find hidden behind trees and a wall. first impression very bad. there is a sex shop just across the street and the area seems to be quite dodgy we did not feel safe there. after very plesant and quick check in another negative suprise. with the exception of reception area te whole hotel simply stinks like mold you feel like there is no fresh air in the corridors and especially the rooms. the property feels old mouldy and very bad maintained. dont get fooled by their homepage video. the rooms are motel - standard with the dirtiest windows i have ever seen on our us travels. even though the breakfast was good and the staff were nice the property is very run down. the radisson phoenix central is certainly the reason we will never again stay at a radisson. around --$ was a rip off for what we got. if i pay for radisson i certainly excpect radisson. what we got was a travelodge at best.',not_happy
id17159,' great hotel gentle staff and very nice view. complimentary coffee and amenities. the view of the top-floor bar and restaurant is amazing. downside: the wi-fi is not free.',happy
id17160,' i enjoyed a two day stay and had the delightful experience of christine. while she is knowledgeable she is fun flirty and makes you feel at home like you are with old friends. she was very efficient in checking us in and though there were other people waiting she acknowledged each person while helping me. the room was clean and decently lit. there were restaurants close and the office staff was helpful about helping me find somewhere to eat. shuttle was on time. overall i would rate this hotel an a+. thanks red roof and christine for a great stay!',happy
id17161,' i stayed one night on business at the roosevelt hotel. the lobby is big and pretty impressive. lounge offers coffee and breakfast pastries in the morning which is a good option if you are in a rush on a budget or not hungry enough for a full cooked breakfast. check in was fast but not overly friendly. my room must have been a cozy queen as it certainly was cozy. the bed took up --% of the room and the other furniture was sqeezed in. there was a desk but i dont think i could have worked at it in comfort - the chair would have been touching the bed. bed was comfortable and clean but over all impression of room was that it needed refreshed - needed dusted and smelt musty. the curtains werent very clean. bathroom was just a shower room really and you had to go in and close the door before you could get to the toilet. everything was clean enough but towels were worn and mirror wasnt clean at all. the location was excellent - just one block to central station and close to lots of good restaurants. conciege suggested some good choices. valet parking also offered - a major plus. i think if you stayed more than one night you might get a larger room so that is why my report differs from other people. a good overall clean would improve things greatly.',not_happy
id17162,' i travel frequently for work and exclusively stay at hampton inn hotels due to the cleanliness and service. after my visit at the hampton inn hobby airport location in south houston tx i have to reconsider my decision. i checked in at -:--am after long drive and was greeted with friendly service. the overall appearance of the hotel seemed outdated compared to most hampton locations i have stayed at. i was issued room --- on the -th floor and as i opened my room a strange musty smell wafted through the air. as i was unpacking my bags i noticed a large mildew stain along the wall and then realized the ceiling was covered in black mold. i went back to the front desk and explained the situation to the attendant. she was very apologetic and promptly relocated me across the hall to room ---. when i opened the door to this room an overwhelming putrid smell was immediately apparent. after further inspection of the room paint on the walls was bubbled from water damage and the entire bathroom was covered in mold. i snapped some pictures (i posted a few on this site) of the damage back to the front desk i went. the attendant again was very helpful and promised to do her best to relocate me to another floor. i ended up on the other end of the hotel on the -th floor after over an hour of going room to room. there is no way any person could enter either of these rooms and not be taken back by the stinch and visibal growth of mold spores.',not_happy
id17163,' we have stayed here three times and plan to return. although relatively pricy the location and service are great. rooms are clean and fairly roomy. you can shop in the water tower without going outside which is a plus during winter. and best of all they allow pets without an additional fee and provide bowls and evian water!',happy
id17164,' we brought our giant rottweiler and she had a great time. small rooms but this is normal for the chicago hotel scene. lots of interesting amenities in the room. convenient to theatres and downtown restaurants and shopping. really loved the lobby -- a great place to hang around or wait for someone. lots of nooks and crannies and little tables and sofas everywhere. watch out: the concierge (like all concierges at big hotels) will direct you to mediocre large restaurants where they get kickbacks. we have stayed here several times and i always check for rooms here when i travel to chicago. however the hotel is often full so book early.',happy
id17165,' we got this as a downtown hotel through price line and i was not thrilled as it is not in the downtown shopping area but at safeco field. i read the reviews here and was more optimistic. the hotel is new and nice valet parking was only $-- half of most downtown hotels restaurant was very nice to us. we did not use the shuttle but saw it all the time. the room was nice beds too soft for me but i like a hard bed. our only complaint was some kind of mechanical hum that our room had. it did not bother us in the day but at night it was ever present. we did hear trains but no big deal for us. i do bidding on price line in seattle every time and it will not be my first choice but i would be to stay here again.',happy
id17166,' this hotel parking garage has a posted overnight fee of $--.-- however the sheraton charges $----. unknowing guests are ripped off. next time we will be public parkersburg.',happy
id17167,' flight to chicago was cancelled but still charged for full night room. decided to stay next night and was not offered any kind of upgrade or apology or reason to come back. fees for fitness center and inattentive to room issues',not_happy
id17168,' my sister and i found this hotel safe clean and comfortable. the wines served each evening where spectacular! within easy walking distance to union square chinatown and on the cable car line. there are great restaurants tucked into little alley ways off bush that remind one of european travel. consider taking the bay area rapid transit (bart) from the airport into the city to save parking fees. one really only needs a car when traveling out side the public transit area. take the bart back out to the airport and rent a car when needed. saves a bundle.',happy
id17169,' stayed here only for one-night. parking: valet $---night (in and out) internet: free food: complimentary drinks (water orange juice pop iced-tea) complimentary snacks (chips granola bars and toblerone); room service food was good but lack choices we stayed at a large king room. very spacey. tv was a bit far if u were to sit at the front of the bed i had to sit at the end of the bed. sofa was kind of useless because its right under the tv facing the bed. bathroom was nice glass shower so do not stay unless you are comfortable showering in front of whoever you are staying with. when we arrived the check-in was quick and they served us complimentary drinks (wine water orange juice or pop). the front staff was also very kind in suggesting places for us to eat dinner. i am a member of the hyatt gold passport so i was to hear a welcome home from him. members also get complimentary late check-out. later that night we asked housekeeping to send up some slippers. we got the slippers and they later phoned to make sure we did get it. wake-up calls were on time. we asked for - calls (as snooze) and they called both times (i have had many experiences with hotels that somehow forget to give morning calls when requested). overall excellent find! would for sure consider staying at other andaz locations.',happy
id17170,' i usually stay at club quarters embarcadero when visiting san francisco. i lived in sf for -- years and so know the city well and like the location which is downtown. very safe clean and convenient. but ready yourself for it being quiet (not festive) at night. (another thing i like about it.) however it is near bart transport and an easy walk to north beach and union square. the rooms are very comfortable not fancy but have everything you need and well appointed. the staff is extremely friendly and helpful. they have free computer access and coffee in the sitting room with cnn on the tv. the only black mark is the restaurant-bar. just dont go there - bad food too expensive poor service. use their in-room fridge and buy breakfast in advance using the in-room coffee maker. also get their advance rate by booking early which i usually get at around $--- per night incredible for sf.',happy
id17171,' great hotel in a fab location but very very small room. mindyou it had everything but no room to move so felt a little claustrophobic. windows wouldnt open either and air con too noisy. very clean and bed changed daily so that was a luxury. very busy street so very noisey all night but was so tired from sight seeing that didnt really matter. breakfast is nice but expensive and we also had to wait over --- for it on our first day so didnt return to eat at the hotel after that. their web site says it has a lively bar which is has but generally for the older client as in plus -- so a little too old for me and hubby. new york is great adn this hotel is good for a short stay',not_happy
id17172,' i enjoyed about a ---hour stay at this hotel between flights into and out of the houston airport. the hotel is airport shuttle was prompt with a courteous driver both ways. check-in was fast and front desk staff were courteous. the hotel was quiet important to me since i was in need of sleep when i arrived. the room is furnishings were new in appearance and the room was scrupulously clean. breakfast was typical for this type of hotel. food was well-stocked and the dining area was clean. although the rate for this particular stay was unusually high for some reason unknown to me ( as were rates for other hotels in the area) the hotel did a good job of providing what i needed during my stay there. recommended!',happy
id17173,' ideally located for conventioneers the hilton sits on the riverwalk directly across the street from the convention center. close to everything including a plethora of restaurants and bars. then a short walk (maybe - --- blocks to the the riverwalk mall and just three short blocks to the alamo. the lobby was attractive and clean and the staff was friendly and attentive. my room was well furnished and comfortable. the bathrooms were small but acceptable but like previously mentioned in a review the shower was very difficult to control the temperature of the water. either scalding hot or cold a happy medium was difficult to find. then on one day there was no hot water at all. even though the hotel was sold out i still expect hot water for a hilton and the prices we were being charged. the sports bar tex is and the irish bar on the riverwalk level were friendly comfortable and crowded. the food was okay but nothing exciting. i would stay here again and recommend it however i would consider other hotels that were close too like the marriott (slightly closer to the convention center and the drury (a little closer to the nightlife).',not_happy
id17174,' my boyfriend and i stayed - nights in this hotel and we were both very impressed. ive stayed at the hotel monaco and the w in downtown seattle and this is my new favorite hotel. the location was surprisingly good: a ---minute walk to the space needle or a quick --minute streetcar ride to downtown (westlake center). the whole foods store is very convenient and the in-house restaurant had great food. we really enjoyed our room and loved the big deep bathtub (we were in a standard queen room). the fitness center was awesome - the best hotel fitness center ive ever been to - plenty of cardio machines and lots of nice weight equipment as well as a lovely view. they also have a sauna and hyrdotherapy pool. service was great staff was wonderful valet was upbeat and professional. a fantastic stay!',happy
id17175,' i was travelling from singapore to new york city when my plane had to make a detour to detroit due to winter storm. i chose to stay at the airport since it is so conveniently located at the airport terminal that getting in and out is very travel friendly. i have been a guest at the hotel for past couple of years now mostly on business visits to city. in addition to the convenient location the service is excellent as well. nice & clean rooms with comfortable beds high speed internet in the room and a decent selection of food items at the restaurant make this hotel a very good choice.',happy
id17176,' welcome home! this is exactly what the cheerful gent at the front desk said to me when i rolled in to the charming chelsea pines inn after a very long travel day from san francisco. then he said you must be stacy weve been expecting you and a diminutive black and white cat wove between my ankles purring - charlie chaplin as i was soon to learn. from my first moment in the door all the way through my three night stay chelsea pines inn exceeded my expectations at every turn. the building itself is a wonderful walk-up that is well-located in chelsea - just off the subway (acel) a short walk from the trendy meatpacking district and beautiful highline park and about a -- minute walk to the east village. there are plenty of restaurants coffee spots bars and locally owned shops to satisfy every desire. in fact when you check in you not only get a handy list of restaurants (any of which the enthusiastic staff is to call and make reservations for you) but also a subway map and a local shopping guide. but dont make the mistake of going out for breakfast as the pines offers the best free breakfast spread i have experienced outside of europe. from bagels and butterscotch bread (homemade by one of the owners) to cereal and charcuterie you are certain to get your fill before a busy day of exploring the big apple. the best part is that it seems the people who stay at the pines are equally cool as the staff is so you enjoy your breakfast with lots of very nice and interesting folks from all over the world not a gaggle of ---something business men from kansas and the like who still smell like last night is bender while they piggishly feed their ample bellies. each room is dedicated to a different movie star from back in the day - my room was the kim novak room adorned with fantastic old movie posters some of them from her more obscure films. delightful! all of the important stuff is in place - clean nicely appointed comfortable with recently remodeled bathroom. (small but no smaller than any other typical nyc hotel room) and my personal favorite? well when you have your dnd on the door the staff actually does not disturb you. no tentative knock on the door from housekeeping just to make sure the dnd isnt a mistake or to check if you want towels or something. i dont know that ive ever stayed at an american hotel where the staff actually understands the meaning of do not disturb. again delightful! as for the staff - they are simply fabulous. the inn has been run by the same two gentlemen for -- years and they treat is as their home and you as a guest in their home. accommodating is a gross understatement when describing the team at the pines - every person we met went out of their way to help us make the most of our trip to nyc. oh and last but certainly not least charlie chaplin the inn cat. he is a warm loving ball of fluff who will come right into your room with you to hang out (or sleep over) if you allow him to. i cannot recommend the chelsea pines inn vigorously enough. simply put - stay here!',happy
id17177,' our stay at the iroquois hotel in new york city was great!!!!! the room was extremely clean and comfortable. i wanted to take that bed home with me. the location was very convenient. we were - block from the theatre district and - blocks from times square and very close to the subways. the staff was very courteous and informative. the night manager alex cabrera was the best!!!!! he treated us as though we were the only guests at the hotel and treated us as friends. i would definitely recommend this hotel and i would definitely return.',happy
id17178,' crowne plaza columbus downtown has many things going for it. located near the arena and the insurance offices were not the reason we stayed there but for a wedding -reception not too far away. we walked comfortably to barleys restaurant and the north market in the short north area with good sidewalks and traffic lights. we stayed on the --th floor in a large room with a pull out sofa which easily slept one adult while the king bed was very plush and roomy for two. the room faced the blvd but remained quiet with comfortable room temperature individually controlled. the outside areas were lovely too. behind the hotel was a sitting area with a fountain and nicely landscaped grounds although among buildings. also near the cafe you could go outside to sit. i would have rated this hotel -* had there been some kind of breakfast included although you can go right next door to max & erma is for the buffet. also the stiff payment of $-- per day for valet parking adds up along with paying for internet use if you are staying there for leisure rather than business.',happy
id17179,' my first stay at a red roof inn. considering the low cost i was pleasantly surprised with my room; a good size clean and all facilities in good working order. the lady at the front desk anita was very friendly and helpful. overall i say good value and i would recommend to anyone looking for a simple but clean and orderly room. only downsides were no laundry service or breakfast.',not_happy
id17180,' this hotel is located right in the heart of san deigo. the few staff were friendly and helpful. it is a historic hotel and it needs some tlc. there is the largest night club located across the quiet street so watchout for noise on the weekends.',not_happy
id17181,' this hotel was amazing! above and beyond any hotel i have stayed at in a long time and i travel alot. the staff was friendly and helpful - they remember your name. the rooms were spacious modern and very comfortable. bathroom shower was great. the cocktail reception everynight was an unexpected bonus. i still cant believe the great rate i got either. i booked directly with the hotel. the rate was a lot less than any other hotel in the city and the room was a lot nicer than most hotels. i was very impressed and will stay there over and over again.',happy
id17182,' the only thing this hotel has that is a real positive is the location being smack bang in the heart of time square. the check in was procedure is a real experience the que is very long and time consuming even though they did have a few check in counters. i didnt really come across any pleasant employees in my entire experience of - nights at this hotel. the bar - cafe on the -th floor was not only very expensive the service was just non existent. when i booked the hotel i booked for two adults and two children in a double room with a time square view at a whopping $ --- per night. i was quite surprised when i walked in to see two over sized single beds. i can assure you that it is not ideal for anyone over --- cm or if your quite broad you will be sleeping on top of another. i did ask to be moved to interconnecting rooms regardless of the price only so we may get a few good nights sleep even though i called a few times no one ever got back to me. the rooms do not have a fridge no tooth brushesand very thin walls because every time next door went to the toilet we could hear the toilet flush. the room wifi is another story at $--.-- it only works at times you will occasionally get to get emails or web browse but forget any type of voip program like skype vibes etc because they just wont work. i called reception to see if they could bring me a wifi router to my room though all they did was transfer me to a un helpfull recording. when i called the second time i was again transferred to the recording as soon as the word wifi was mentioned you dont get the chance to explain yourself the rude person on the other side will just transfer you. overall i would never return to this hotel when i re visit nyc',not_happy
id17183,' my wife and i visited new york for a couple of days and stayed at the holiday inn express on --th. it was conveniently located about - blocks from penn station - blocks from the restaurant where we ate (sardi is) and - blocks from the theater. we were also able to access the subway one block north. it is what i have found to be a typical hotel in new york city. space is used efficiently. we really only needed a place to sleep. the bed was comfortable and quiet to outside noises. the stay included a breakfast. whcih is a pretty good deal considering city prices. there was a good variety. the staff at the front desk was friendly. because of the location i will certainly go back the next time i visit the city.',happy
id17184,' reception very busy. (used for airline staff a lot) had to give credit card even though had paind in advance. when i said i would pay for extras by cash they said they still needed it in case i trashed the room- i do not think the recetionist realised what she had said to me. breakfast in hotel have to queue and no windows. bar is expensive and very dark. the foyer is usually full of either people waiting to leave or those trying to get free internet connection. they need a lot more chairs. room was small and badly designed as a large person would not have got to the side of the bed by the window as the access was very narrow. tv was too big for the room. bathroon ok for occupany by one person but the toiletries were nice. only got a paper on the first and last day (were the others nicked?) no tea or coffee in the room just - glasses and an ice bucket. lifts were often full and slow to arrive. costs to store luggage until the transport arrives. the luggage store man will try and con you to have a limo to the airport and quote a cost which is not matched by the driver when he turns up. get yourself a yellow cab- fixed price. coffee next door at the metro cafe brighter and better.',happy
id17185,' very comfortable. very close to city centre and all water attractions. lovely room. very enjoyable self service breakfast available from lobby on each floor.cocktail hour also great plus.',happy
id17186,' after reading several reviews on here i was very apprehensive about staying here but decided to give it a shot anyway. keeping in mind that this is a budget hotel i was relatively pleased with my accomodations. yes there was a lot of street noise and it certainly wasnt a luxury hotel but they were upfront and honest about the place which is more than can be said for many claiming to be something they arent. the front desk staff were extremely courteous and helpful in all situations which is much more than i can stay for help in other hotels in the area that i have paid -x more per night tha i did here. there was soap but no other toiletries provided so bring your own and if you are picky about your towels and have room in your luggage that may be a good idea too. they were clean and changed daily but definately on the small and thin side. no alarm clock closet or drawer space but had suitcase stands so if you can operate that way you will be fine. this hotel is centrally located and great for the tourist on a budget or younger visitors who want to spend their money on activities rather than accomodations.',not_happy
id17187,' we really loved the location of this hotel along the freedom trail. there is so much to do and see within a few blocks of the hotel. our hotel room was very small but then again the hotel is a hundred years old. i understand a lot of famous people lived there including john f kennedy. no refrigerator in the room and no microwave oven. they would have been nice but they did have free wifi. if you love old historic hotels you will love this place. even tho we had a small room there was so much to do and we spent very little time in the room.',happy
id17188,' to be honest i usually stay at the marriott but i decided it was time to try something new. boy was i wrong. the cleaning service is horrible and if you want your sheets changed you have to call guest services. also i tested the cleaning service one day. there is a brown pillow that they put on all the beds when they are finished making them. i put this pillow on the floor next to my bed to see if housekeeping would pick it up. guess what? they didnt they just made the bed and left. the pillow remained there for - days until i had to pick it up myself which i dont mind.. but they are supposed to be housekeeping. my bathtub had a brown ring on it and i consistently called all week for housekeeping to clean it up. they never did. i stayed for a duration of - days but this was the worst hotel experience of my life. also the ipod dock does not support an ipod touch for charging it only supports it for music playing. if i wanted to charge my ipod i had to hook up my computer cable to the dock which was highly inconvenient. also the ipod dock was dusty.. in fact my whole room was dusty. i checked in on sunday and i had to clean up the desk where i was to put my laptop because of the dirt and filth soon after i checked in. the tv has extremely limited channel options. i am horribly dis satisfied and i will never be staying with the hyatt again. my advice is to stay at a marriott or if you want a truly grand experience.. go to the gaylord resort in washington dc. they along with marriott they have never disappointed me.',not_happy
id17189,' cute rooms with fantastic comfy beds. very very clean. but...during my stay i was told that they do not do check in prior to -pm then they shoo you out by noon the next day. several non essential but wish they had worked things were not working in my room (like remote in room movie menu option thermostat) that made the price a little hard to swallow. seems like the rooms are not checked regularly. maid service was very very loud and very very early which again considering the price was annoying. front desk was not particularly helpful or friendly.',not_happy
id17190,' you cant go wrong with this property. located near shops directly across from the embarcadero short ride to fisherman is wharf and just steps from cable cars and bart. rooms are spacious and clean. loved the balconies. friendly staff. great meeting space lobby bar. excellent choice for hosting meetings.',happy
id17191,' my fiance and i spent two nights at the westin san diego on a recent weekend getaway and were very disappointed. we chose this hotel for the brand location and previous experience with other westin properties. the property is somewhat dated and we definitely did not feel like we were staying in a westin hotel. the pool is extremely small and not staffed in any way the lobby bar is quiet and uninviting the rooms are small (we stayed in a deluxe king bayside) and the towels in the bathroom are of poor quality. to make matters worse on our first night we were woken at -:-- am by the sounds of people running around in the hall knocking on our door yelling laughing etc. when i went to call down to the front desk the phone beside the bed did not work. security was sent up to take care of the noise but the event was enough to ensure we will never stay at this property again. additionally when asked about our stay as we were checking out we told them about our experience on the first night. we were told that it is not uncommon for them to have bachelor parties and weddings that get out of hand. disappointing response. we chose to stay at the westin rather than the w to avoid that environment.',not_happy
id17192,' myself and two friends chose this days hotel after extensively researching the options in the san diego area. we were looking for a great value clean comfortable rooms and great service for a stay of - nights-- days. boy did we find it! the front desk staff were always helpful in answering our many many questions about the area and the shuttle drivers should be commended for their friendliness and flexibility. even when looking to go to areas that werent noted as specific shuttle locations (old town nearby fashion valley mall) they still offered to take and pick us up as their schedules allowed. for those worried about the wifi availability i didnt have a single problem with it whatsoever (and was located in the middle of the -nd floor). i was taking an online class that extended through our stay and needed to submit daily assignments as well as take a --hour exam one of the days. the connection was always stable as well as the speed even during peak traffic times such as the evening. i was actually quite surprised by this as some of the reviews speak negatively of the availability. this was the only location i accessed it from however so i cant be quick to say that i would have been just as lucky in other areas of the property. they also offer a wireless printing service but i never personally used it. overall it was a fantastic experience. i feel as though people are often to quick to complain as if theyre specifically searching for flaws in the first place. in my experience with numerous hotel stays in the past i would have to say this has been one of the best. yes the property is in need of a few renovations but youll find few hotels that arent these days for such a great value! the pillows are soft the rooms are very clean and the staff always greeted us with a smile and a helpful answer.',happy
id17193,' we stayed here last october while in town for the marathon. great location close to almost everything as chicago is a great walking city. it was clean service was good and i would definitely stay here again.',happy
id17194,' the trip started out ok we checked in the young doorman john or jake was friendly and helped with luggage the front desk is on the second floor so that was different in a good way. the tall asian man kan checked us in he was friendly but couldnt keep eye contact he was busy checking out my wife and staring at anything in a skirt that was behind me. i found this annoying but i am a man so could somewhat understand i just think it was very unprofessional. once we got to the room i was not to impressed. lot of scuff marks.. mildew in the showers the air conditioning didnt work and my minibar looked empty. i complained and the room was changed kan was very helpful with the change. the staff is a different set of characters but that is what you love about new york. i was impressed at the professionalism and friendliness by leo vanessa howard miguel jake. the restaurant on the ground floor was very good the concierge stella helped us with tickets and information on the city. just with all the wear and tear in the room and the roaming eyes i might try another place first before coming back.',not_happy
id17195,' the cow hollow suites are actually a companion property to the cow hollow motor inn which in contrast is comprised of nicely appointed large hotel rooms (check in is shared but the suites have their own entrance). weve actually stayed in both and now opt for the suites as the better albeit pricier choice. why? well the suites are actually like renting a small condo that is serviced like a hotel room and they are at least as comfortable as those offered by the large suites chains. there is nothing like lounging in an actual living room after a day of out and about or even dining in if one so chooses. a significant advantage for the the cow hollow is that it is located in an area that has any number of dining options and for virtually any taste and budget. moreover the cow hollow includes parking in its room rates no small matter in a town as expensive to park in as san francisco. if there is any reason to knock the place it is that the decor of the suites is a bit dated but then that is also part of the charm since everything about them in our experience is quite comfy and well-maintained.',happy
id17196,' the westin chain has been known for high end excellence but not the one in copley plaza that functions more like a convention hotel. the hotel does not supply wifi as part of the room rate as is common for motel - level hotels. it does not do turn down service supplies minimal towels so by the next morning of a stay a couple has no more clean towels. in fact there is a notice that one can receive a room rate discount if one forgoes room cleaning at all. the rooms are dark with inadequate light to read or work except in bed. there is inadequate sitting with only one comfortable chair in the room so one member of a couple has to lie in bed or use a very uncomfortable desk chair. on the other hand the hotel is well sited if one is attending a convention at the hynes convention center.but an attendee has at least - other hotel options with the same geography.',not_happy
id17197,' parking + $--.-- a nite; burger king only place for breakfast desk personnel rather rude drawer of dresser was gone when we came back from dinner?? non -english speaking maintainance man returned itno explanation!!! only positive-close to metro line.',not_happy
id17198,' i mainly booked this hotel based on the reviews and location and price and wow we werent disappointed. great location great rate for such a location. the rooms are nicely appointed abeit not massive but then you re in la so you are not spending much time in your room and if you dont care if the hotel has lots of facilities then this is the place!! the staff are very friendly and accomodating here. the wine and cheese party is a novel idea and to my surprise esp as it is free they serve you good wine too! the breakfast is excellent. only thing this hotel lacks is a pool. apart from that i would recommend it to anyone and will def stay there again if back in the area. dont be deceived by the outside of it either as it is a lot nicer inside. excellent all around!',happy
id17199,' my friend and i stayed for a quick getaway and fell in love with this hotel! i had called the hotel before we arrived to ask a few questions and the front desk was very helpful. the location to broadway shows (wicked) is very convienient and the price is reasonable in nyc. we were on the --th floor. our room was clean and nicely decorated - very comfortable beds! the staff could not have been more helpful. we arrived and checked our bags so we could venture into the city until check in. check in and check out tooks seconds and our bags were up to our room within - to -- minutes. the room was very spacious and the bathroom was gorgeous! i am not a world traveler by any means but this was one of the nicest places-friendliest staff i have ever seen. you will be seeing us again! thanks for a great stay!',happy
id17200,' i stayed here for four days last month...maybe five. the price was great off of hotwire and still decent off of their site directly. i dont know what the bad reviews are all about....maybe it was owned by someone else when they stayed there? maybe the hotel wasnt renovated?? never the less i was there in september of ----. the room was non-smoking super clean with plenty of tv channels. this hotel is right off of the freeway and super close to restaurants stores and such. the person at the desk was nice and she let me borrow and internet cord. (you just sign for it) my room and assume all of them had a little fridge and microwave. my room also had a small loveseat and coffee table which i really liked! though i didnt use it they had a really nice little exercise room which i was surprised to see. they also have a great free breakfast which was closely monitored by (im guessing) the owner who kept everything well-stocked. yes they have those texas shaped waffles! the only thing i didnt like was the hot tub wasnt so hot. bubbles yes. hot?...lets just say slightly more than warm. maybe theyll work on that nest. seems to me that this hotel was once cruddy but not any more. there were a couple of workers upstairs doing stuff and so i suspect that they are still doing some work. all in all id stay there again and wouldnt think twice about it. good price good-sized room nice people. enjoy your trip to san antonio.',happy
id17201,' nice rooms and excellent service. noise from the light rail traffic is annoying on the stout st. side especially on the lower floors.',happy
id17202,' this hotel was amazingly priced for the location and wonderful accomodations! the room was a wonderful size for an nyc hotel. bathroom was a great size and had a tub and not a standup shower. rooms were clean. nicely decorated. clean. quiet. pleasent staff. fabulous location!!!!',happy
id17203,' have recently returned from nyc and this hotel is very good value considering the location and breakfast offered. we were on floor - so didnt have a view of empire state but to be honest for us that didnt matter. the room was large(i have stayed in many nyc hotels where you could not get the proverbial cat in to swing) the room was immaculate with small bathroom and good kitchen facilites and sofa. the king size bed was extremely comfortable - a nice welcome after a hard days shopping for christmas. it is very close to all shopping and tourist districts - all within walking distance. the subway at --nd and bryant park was only a minutes walk away which was useful. the staff on entering the lobby were always helpful and cheerful and i only have praise for them dealing with all sorts of situations with good grace.',happy
id17204,' very clean hotel with extremely comfortable beds friendly and helpful stuff and an outstanding location right next to chinatown and a few blocks from union sqaure. only complaints were that breakfast was not complimentary and they had a strange rule that only allowed us to use the business center one time during our stay. highly recommended for any kind of trip to san francisco.',happy
id17205,' my clients are in the entertainment field and expect nothing but the best accommodations and service when they are travelling and performing. for the past -- years i have worked with the adolphus because i know my clients will receive the utmost in service and professionalism. i can rely on the hotel staff to attend to every detail of the reservation and specific individual requirements and ammenities. i know my clients will be well taken care of from the time the reservation is made through the time when they walk through the lobby doors to check -in until they depart. with all the details required to make the trip and my job and theirs successful i can trust the adolphus to make hotel accommodations worry free!',happy
id17206,' first of all this hotel is in america so why isnt their website in english? and why does the staff speak spanish to you first instead of english? the room was very outdated the bathroom fixtures were disgusting! the tub faucet had holes in it.',not_happy
id17207,' this is a truly amazing hotel. i would definitely come back. i was there for a large group function and they were behind every day in refreshing our room and our large group check in was a disaster. with that said they staff was truly friendly and did a great job outside of possibly being a bit overwhelmed with our event. food was fabulous!',happy
id17208,' ive been staying at this hotel for a trade show forever. the rooms are always clean and comfortable. the noise level is what youre used to from a marriott. the staff is always very friendly and helpful. the location of this hotel isnt close to anything. i usually rent a car or use a car service but this year i took a cab downtown to meet friends. the cab ride took forever and cost about --.--. this wouldnt be much of an issue if there were places to go around the hotel but there isnt anything but fast food and a cvs. the hotel and the staff are great but make sure you have some sort of transportation if you want to explore indy.',not_happy
id17209,' i found a reduced rate for a room on the business floor (--th floor) in the towers. we had access to the lounge there and got a great breakfast in the morning (scrambled eggs fruit yogurt pastries bagels mini muffins juice) and substantial hors doerves in the evening (several hot choices like beef skewers and mini samosas cheese veggie sticks guacamole salsa chips). there was also coffee tea and light snacks available all day in the lounge. our room was not huge but nicely appointed. king bed small desk and nice washroom. we arrived on a monday and checked out on thursday for a rate of $--- per night (pre-tax). i thought this was fair considering the extras we got for staying on the business floor. the staff was generally very nice except for a few that didnt know what they were doing. we asked a gentleman staffer in the lobby for directions and he just said i dont know and walked away. oh well! but the hotel is in a great location (pretty much centrally located) and close to transit. i would stay here again.',happy
id17210,' great little hotel with a cozy feel. our room was tight for two adults but with the price we paid we were fine with it. plus we were out exploring. love that it is walking distance to all the great little italy restaurants and a quick drive to all attractions in san diego. parking was very cheap too and always available as we had a rental car. we prefer boutique style hotels as opposed to the big chains and this was right up our alley. staff was very helpful in giving us directions and giving recommendations.',happy
id17211,' we stayed here after a celtics game. the room was big the style of the building kind of modern. service was fine. the best feature of this place is the location!',happy
id17212,' we stayed on july -- - -- ----. the staff were very helpful courteous and nice. the rooms were a good size for nyc. a very special mention to matt he was awesome! he had great suggestions and was a really nice to chat with early in the morning while i had my coffee outside. the only disappointment was that the bar was closed for reno (understandable) but we had not been made aware of the services available by the front desk. there was continental breakfast coffee most of the day and wine and cheese at night in one of the rooms. (did not take advantage of). matt came to the rescue with the info when he saw me one morning with my dunkin coffee from the corner. saw pricilla queen of the desert which was absolutely great! the met central park eataly greenwich village bar american and ca va (todd englishe is restaurant all thumbs up. my husband is first trip to nyc (not a fan of big cities) and he loved it! well be coming back.',happy
id17213,' my husband & i stayed at this resort february ----- ----. absolutely loved it. we were greeted by david richardson at check in. cannot say enough about his outstanding customer service. david placed us in room ---- a purified room. few more words about david--awesome friendly tuned in to the customer seeking a great stay. hilton folks: this guy is a jewel ! this room was a king suite. it was the best. centrally located with easy access to everything at the resort. the layout was excellent. impeccably clean (maria does a great job). there was a spacious living area which included a comfy sofa oversized side chair office desk-chair area tv and wet bar area. the wet bar area had a mini fridge and granite counter tops which held the coffee maker etc. there is a central area between the living space and bedroom which houses the bath and sink-dressing area. this room is separated by double doors--nice touch. the king bedroom is off the bath area separated by a pocket door--love that feature and here is why: i could have privacy later in the evening with full access to the bed and bath area while my husband visited with a family member-guest out in the living area. hilton thought of everything!! the king bead was comfy lined with pillows. the room had it is own tv as well. off the king room was a lovely private balcony. my husband & i brewed hot tea and sat on the balcony every morning with the usa today paper that was delivered to our doorstep.--great way to start a day--relaxing. there were waterfalls outside our balcony both in the front and in the back. in the evenings we would leave our bedroom patio door open using only the screen and the sound of the falls really adds to the relaxed mood even more--sweet touch. highly recommend this room :) brad wills in shipping dept is one other person to mention. brad is fantastic. he will help you with any shipping needs during your stay. he is very friendly and goes out of his way to ensure excellent quality service. he has soome great stories too :) the resort: the lazy river is the best thing this resort has going for it. absolutely loved it. the river winds around the water park area and a leisurely pace. water temp is just perfect. you can stay on it as long as you like. the blue tubes are the most comfy. one thing is for sure--you will never have a problem finding a lounger chair. tons of them everywhere and nicely placed--not too crowded. the quality of the outdoor furnishings exceeded my expectations. beautiful designs-textures. they provided extra thick lounge cushions making it very easy to fall asleep while sunning--again relaxing. pool towels were provided in abundance--as many as you needed or liked. i like extra so that was sweet. they have servers from the bar-restaurant area should you desire refreshments delivered right to your chair--hi jessie!--she was great. this resort has very nice landscaping lots of greenery sort of surprising and again exceeded my expectations. restaurant called hole in the wall has a daily hour ---. order the veggie sandwich and sweet potato fries--awesome. they also have blue moon beer on tap served with the signature orange slice and it goes great with the sandwich. the hole in the wall has a fabulous outdoor patio with a fireside pit area--very nice. we tried the other restaurant and ordered salads--just okay. walk outside the front of the resort turn left and follow the chili peppers painted on the side walk about --- blocks. this leads you to the greatest mexican food restaurant called aunt chiladas . this is an old historical structure and has a fantastic outdoor patio seating area. the food is great and reasonably priced. please go--trust me you will not regret it. i wish we had found it sooner because we would have been frequent visitors :) we have stayed at many --- star resorts and this one ranks right there with them. we will definitely return again. if you go be sure to say hi to david richardson at the front desk and brad wills in shipping they are a couple of great employees and will add to your stay :)',happy
id17214,' stayed prior to alaska cruise and would definitely stay here again. comfortable clean room and quiet when we were there. very nice staff and they let us check-in on arrival at -:-- pm. roof top terrace is not fancy but superb view of sound space needle and downtown skyline. only three blocks over to waterfront and then couple blocks down to sam is olympic sculpture garden and then a few more blocks down to the aquarium and pike place. space needle also only a short walk away.',happy
id17215,' my wife and i are locals who love staycations in the beautiful resorts in our community. hotel palomar phoenix is the latest addition of superb quality hotels in metropolitan phoenix and one that satisfied the need of a relaxing weekend on the town. this hotel is downtown in an excellent location for sporting venues (suns and diamondbacks) the new convention center symphony hall and restaurants and nightclubs. this was our first visit to the new cityscape development of which hotel palomar is the signature hotel. the hotel has a great restaurant-bar(blue hound) which we frequently twice. self parking or valet service is available for the hotel guests and is very convenient and safe in underground garage below this complex. check in and out went very smoothly and the staff aimed to pleased throughout our stay. be sure to ask for your pet goldfish to keep you company in the room. wine hour at -pm was pleasing. breakfast was only coffee and tea. get your coffee and then go next door twenty steps to the breakfast club for breakfast. the bedding and linens were top notch and the bed extremely comfortable for my bad back. super clean common areas and rooms. pool is on -nd floor with a great urban feel about it. having only seen cityscape from the outside passing in a car we were not very impressed with the architecture. spending a weekend at cityscape totally changed our view of this urban development which replaces the catastrophic patriot square from the -- is. a mixed use urban development it has plenty of retail restaurants bars bowling alley and hotel to keep you occupied. check it out you wont be disappointed.',happy
id17216,' the paramount has a lot of strengths. the room was huge. the decor was cool and modern. the beds were really comfortable. it was quiet and is in a nice central location. the restaurant downstairs has amazing hours with great food and drink specials. finally the staff is spectacular: extremely friendly and helpful.',happy
id17217,' the lobby is quite grand but our room was nothing special - beds were awful doubles that sagged in the middle. window wouldnt shut so had a brisk breeze (and it was -- degrees outside). handle missing from bureau so couldnt open it. no refrigerator or safe. very small room. columbus ave rooms are immediately above a nightclub that let is out at -:--pm. both friday and saturday were awakened by yelling and horn honking that went on for ----- minutes. will never book a room on that side of the hotel again. also - got a great deal through expedia but didnt find out until later that they only have valet parking - for $---day!! probably wont stay there again even if it were $---night. not worth it.',not_happy
id17218,' first time my wife and i stayed here to celebrate anniversary. received upgrade and the room was wonderful. service was great and very friendly. lighting in bathroom was very dim an my wife was frustrated when trying to apply her make-up. a lighted make-up mirror would be a good addition. also the tub is narrow and the bathroom certainly was spacious enough to support a larger tub -- stand-up shower wouldve been nicer (who takes a bath in a hotel?) blue ribbon sushi in their hotel is a big plus as we love sushi and this restaurant never disappoints. would highly recommend!',happy
id17219,' must recommend this hotel if you visit new york! our room was fantastic and we had the best view of central park. but even better was the front desk staff. especially the young manager from singapore who went above and beyond. she recommended mandarin oriental tokyo. must go there next! she gave us the true mandarin hospitality we are used to here in asia.',happy
id17220,' we are new york professionals and are used to and have come to expect attitude especially in the places that eitherareor are trying to be edgy and hip. true the standard is cool and hip and located in the it meatpacking district although based on it is discovery of late by the wanna be cool bridge and tunnelors the locales hip factor may be waning. i cannot remember ever having worse service in a hotel ...at any price. it appears that the standard has no standards when in comes to hiring it is service and managerial personnel. staff is hired based on thier level of strangeness or eccentricities whether it be odd forms of personal style body art piercings etc and nothing to do with how to greet and serve the public. for instance. at breakfast we waited -- minutes for our heavily tattoed and pierced waitress to bother coming over and rather than saying hello and offering us coffee or anything she complained that it was a busy morning and that sucks because she had a hangover... hellooo. everyone seems aloof and cant be bothered... but not in an im too cool way but in a completely clueless im an idiotway. on a positive note if you can get food... it is very good. rooms were modern and well appointed. and close the drapes unless you would like to be seen naked from the highline... which in case you are from kansas and have not heard... that is the draw for some to both the standard and the highline. maybe that is how you get better service.',happy
id17221,' i have stayed here several times and this is absolutely my favorite place to stay in boston. it is expensive -- but worth it especially for a room overlooking the harbor. ask for this view and you will not be disappointed. rooms are comfortable and very nicely appointed. service is usually very nice if not over-the-top; can be a little stand-offish but not consistently so. spa is lovely. outdoor restaurant terrace right on harbor is lovely in nice weather - another favorite spot in boston for me. inside bar-lounge is cozy in poor weather. i even love the lobby furniture. very close to faneuil hall quincy market south station and aquarium and just a short walk (or fast cab ride) to back bay newbury street south end etc.',happy
id17222,' i found this hotel adequate the location is good within walking distance of convention center and restaurants. the staff was friendly and i did like the shuttle service. i had a few problems in my suite - the coffee maker did not work and the tv in the bedroom was unplugged - requiring me to push a rather heavy armoire away from the wall to locate the plug. the restaurant has weird hours and the public spaces are a bit tired looking.',not_happy
id17223,' i spend at least - night a week at this location . the rooms are always clean and smells fresh. the beds are even better. flat screen with many channels. full breakfast the works from -am to -:--am sausage eggs all types of bread and muffins. make your own waffles and choose mike juices and many different types of teas and fruits. can t say enough about it . washer and dryer if needed hot tube exercise room and a nice clean pool. security cameras always a plus. give it all a s',happy
id17224,' this hotel had very comfortable airy rooms that were perfect on our recent visit to san diego. although near the airport and harbor there was little noise and night and a staff willing to assist. the staff was helpful in getting around in the city and directed us to our destinations. in particular mark bell captain acted as concierge and offered some great insight about his city and we were most grateful. he also made suggestions and reservations at island prime for our anniversary dinner. the meal and service there was excellent. we thank him for his courtesy. there were two problems that came up during our stay they charge $-- per day for self parking that never seemed to work correctly and $-- per day for wired in internet. since there was no wi-fi we ended up at starbucks to go on the net for emails and directions to some of our destinations. we think sheraton should look into in room wi-fi right away. the parking problem was a due to card reader issue with the room keys. management was working on the problem and it worked once for us but the bug returned. we would highly recommend a stay there because of the quality of the property location and convenience to get around. we would definitely return there in the future.',happy
id17225,' very friendly staff even showed us up to the room. very pristine rooms. some of the rooms had shared balconey which was nice. the hotel was in walking distance from the rivercenter mall and close to the hard rock cafe.',happy
id17226,' my wife my teenaged daughter and i stayed three nights at this downtown boston hotel over the fourth of july weekend. we were very impressed with our one-bedroom suite which was equipped with a kitchenette and sofabed in the living room. my daughter found the sofabed somewhat uncomfortable but that was quickly remedied by the delivery of a mattress topper. the king-sized bed in the separate bedroom was exceptionally comfortable. the photos on marriott is website faithfully represented the quality of our suite is furnishings as well as its roominess. the public spaces have been beautifully restored and the character of this historic building has been maintained in the guest rooms. even though it was reportedly fully occupied for the weekend we never found the property noisy or the lobby crowded. front desk staff and the concierge were pleasant helpful and eager to provide recommendations to local restaurants and attractions when asked. despite the number of guests staying at the hotel that weekend we never had to wait very long for our car to be retrieved by the courteous valet service. we were especially pleased with the hotel is central location; within steps of faneuil hall the old state house the aquarium etc. in fact the entrance to the aquarium subway station is beside the hotel. with so many attractions nearby we did not have enough time to take advantage of all the amenities this hotel has to offer. we have already recommended this hotel to friends and wouldnt hesitate to stay at the custom house on our next trip to boston!',happy
id17227,' spent a night at this hotel during a weekend getaway. got a fantastic deal ($---night) by bidding on priceline a few weeks in advance. had been advised previously that street parking is free on weekends in downtown seattle. found a spot near the hotel when we checked in on saturday evening and left the car there all day sunday while we shopped and explored. this really is the ideal location for tourists and shoppers as pike place nordstrom barneys pacific place etc are all within walking distance. only minor downside was that the two oversized double beds were not oversized at all and a little firmer than we like. but overall this is a fabulous hotel and our new favorite for downtown seattle!',happy
id17228,' our stay here was very enjoyable. the staff was excellent. the room location we requested was honored. a nice extra as members of the omni frequent guest program was the juice and coffee each morning delivered to our room along with the wall street journal. the room amenities were also very nice. the metro (subway) was a short walk from the hotel (less than two blocks). there were plenty of small ethnic restaurants in walking distance from the hotel. the concierge was very helpful in recommending-arranging a night tour of the national monuments. we would definitely return to this hotel.',happy
id17229,' best value if you travel with kids.living room got pullout bedthere are doors between roomskitchen stocked with stovebig refrigeratormicrowaypans and pots and even dishwasher.wholefood is market - min walkall the attractions less than -- min walk-white housemuseums you name it.clean roomsresponsive stafffree breakfastfree wifi.paid parking but since it was weekends we got free parking on the street right under the hotel.',happy
id17230,' we had a wonderful stay at the kimpton hotel. our room was lovely and comfortable. more importantly the personnel from cleaning staff to wait staff door staff to front desk managers were not only pleasant but alert and helpful. offering suggestions when they noticed us searching a guide book directions when they saw us with a map. when we required more than general attention at the front desk and the line grew long behind us the manager immediately called for additional staff to assist other guests and continued to help us without making us feel rushed. we will return!',happy
id17231,' had a corner room above the --th floor hudson river plus the up broadway view was spectacular. amenities are fine. if youre driving look for the parking for pennies package makes a difference. no in and out but leave the car and grab the subway to explore the city. the hotel staff is helpful with directions and restaurant recommendations.times squares is literally right out the door. value overall.',happy
id17232,' the air conditioning had apparently not been working for - days on floors ----. despite this when i checked in the blower was blowing warm and humid air but the maid insisted the a-c had kicked in. a call to the operator came with a report that it would be fixed momentarily . the charade continued with more lies and denials. the next day the front desk claimed there was no problem and said i just needed to set the thermostat to -- and i would be fine. they finally admitted: the air conditioning system was broken on floors ---- and had been for - days (with no idea of when it would be fixed). did they ask if i wanted to change floors (to a room where it was working)? no. did they apologize for the misinformation campaign? (no) in short there is no excuse for allowing guests to check into a room when the air conditioning is broken where other room with working a-c are available. guests should be offered a room on a floor where it is working or moved to another hotel. happily the windows opened in the hotel allowing fresh air in. i asked for and received a partial bill credit. despite this problem the location was indeed great the room was clean etc. but having to spend my time arguing with staff that there was a problem (when there was) was annoying.',not_happy
id17233,' great location where soho little italy and chinatown meet. stayed there for business and was lucky enough to be there during the san gennaro feast in little italy. the rooms were clean and the bathrooms looked remodeled and had plenty of room considering the size of the hotel. the staff at the front desk was very helpful. not the biggest rooms in the world but plenty for one person. let is remember this is nyc where space is at a premium.',happy
id17234,' i was unpleasantly surprised with my stay at the hyatt. when i approached the front desk i had to stand there almost fifteen minutes before anyone would even acknowledge i was there to check in. there were approximately six people working the desk but onl three were with other guests. i checked in around -pm on a saturday evening. i informed them that i had decided to add a second day with a second confirmation number. he made it sound as if he he took care of it in their system. the room itself was clean. i did not have a view but for the amount i paid i really wasnt expecting one. the numbers in their phone directory were not correct. i called the number they listed for valet and found it was for housekeeping. they told me i had to call the front desk to have the valet get my car. they did not clean the toilet very well under the rim and there were mold spots in the restroom. the picture of the pool makes it appear as if it could be a full size pool. the pool was small considering the size and price of the hotel. it was so crowded that it was basically just standing around in the pool as no one could really swim. all of the computers in the business center had notes taped on them stating the computers and printers were not working. on day two my room key stopped working so i had to go get a new key. i called the front desk for the valet to get my car ready but did not receive an answer. when i went to check out there was only one person working the front desk at --am on monday. there was a line of a dozen guests all trying to check out. not one of the four kiosks where you can check in or out on your own were functioning so everyone was forced to wait in line. when i finally was able to check out i found out that they did not adjust the computer to reflect both confirmations being in the same room. it wasnt until i was almost done with my check out did a second person come to help at the front desk.',not_happy
id17235,' stayed at hotel for - nights starting -- june --. ended up here through a hotwire.com deal. we knew we wanted to stay in the fisherman is wharf area due to its central location to all of the sites we wanted to see on our first trip to san francisco. with some help and comparison from tripadvisor we essentially knew this was the hotel we were going to get. having read all of the reviews on here we were well prepared. the hotel is in a great location with helpful staff and its very clean. however it was extremely busy which we were anticipating. this meant we avoided the complete and utter chaos of the morning breakfasts and chose to eat elsewhere (the hollywood cafe next door is excellent). the rooms were average but comfortable and large enough. we were first placed in a room on the ground floor with one of the sidewalks outside (two double beds) however when we went straight back to the front desk we were immediately moved up to the -th floor facing the courtyard which was nice and quiet albeit we still had double beds - dont know if this was because it was a hotwire deal.) the staff were very good and friendly with the front desk staff always willing and able to answer any questions we had - ranging from directions venue locations etc. all in all we selected this hotel based on the deal and location and if we wanted higher end we would have gone to the higher end hotels in the financial district. oh yes and because of its location we bought muni passes and were able to use the cable cars and f line to get just about everywhere we needed to go. were quite to recommend this hie to other travellers interested in seeing san francisco! and read the other reviews here - tonnes of great tips that definitely helped us!',happy
id17236,' we stayed in the penthouse (room ----) for the last few days of our honeymoon. the room which is laid out like a condo - was like something out of a magazine! very well appointed and the deep soaker tub in the bedroom felt so luxurious! it is a - star hotel mind you - so dont expect uber-service. we were looking for a bit more guidance on seeing san francisco - and all they seemed to be able to suggest was a - hour bus tour. we dined at the michael mina hotel next door in the st.francis - which was absolutely fantastic - innovative food expertly paired with delicious wines!',not_happy
id17237,' the location was great the staff friendly and good value for the price.',happy
id17238,' hotel staff were friendly and very helpful. when we arrived we found that our reservation made on hotwire was only for a - bed room. as much as i like my friend we really wanted - beds and the front desk person went above and beyond to accommodate us. room was a bit small but comfortable and well appointed. the bathroom was surprisingly spacious. i thought it could have been a small room on its own. :) our room looked right out onto the corn cob buildings which was cool. beds were comfortable and sheets felt good. great location close to the pizza joints we wanted to eat at and the shopping we did. valet parking was on the expensive side at $-- per night. all in all a good hotel in a great location. i would recommend it.',happy
id17239,' stunning views beautiful architecture great room appointments an extremely comfortable mattress not to mention an interesting location. however my shower was cold and there was very limited water pressure and the front desk forgot my wake-up call. i guess id say it is an interesting venture but perhaps hotels are best left to people who actually know how to run them.',not_happy
id17240,' we recently had a two night stay at the argonaut. they upgraded us to a king suite beautiful views large lovely room and a wonderful soaking tub in the bathroom. the bath products were suberb and it was wonderful to soak in the tub after a day of exploring in san francisco. the hotel is within walking distance to everything you would need. the hotel restaurant was a disappointment so i would suggest eating elsewhere. the staff is helpful and friendly. the wine reception in the evening is great. the valet parking is expensive ($-- plus tax) but it is the city! all in all a very nice hotel.',happy
id17241,' my husband - year old son and myself came to nyc to celebrate my birthday. from the moment that we called to make reservations until the time we checked out the staff at the westin was outstanding. they catered to every need. the hotel was clean modern and very convenient to local spots in nyc. it was a very great birthday present !!! we cant wait to return to this hotel again.',happy
id17242,' we booked this hotel through priceline so we got a good rate. the location of the hotel is very good! it is walking distance from pike place market and a lot of nice restaurants. it is also waking distance to the monorail which takes you to the space needle. the rooms are very nice and have great views! our first room was really smokey so we asked to be changed.',happy
id17243,' we had a very nice one night stay at the sleep inn. the room was clean and spacious and the bed was very comfortable with great pillows. the shower was very strong and the photo art all around the hotel was attractive. the wifi was welcome as was the coffee in the breakfast area. breakfast was just okay as the choices were very limited with cold cereal and waffles the primary offerings. would have liked to see some proteins such as meat eggs or even yogurt available. parking is on-site and costs $-- per night. we had a nice conversation with abraham esquivel at the front desk and he was knowledgeable and a stellar ambassador for this property. a nice place to stay while in baltimore.',happy
id17244,' yes that says it all. it is a high-end hotel. but its all worth the price... including valet parking at $-- a day! you are in the hub of it all steps away from faneuil hall and north end the italian section where you can find the most amazing restaurants. the rooms are clean the beds are great a mini bar that is well stocked (but over priced) and a little balcony that is adorable. i do think they need to include wifi in their room rates. it was free in the lobby but after a long day walking around boston it would be nice to just relax back in your room. and not having to pay for it. staff is friendly and helpful. we would definately stay here again.',happy
id17245,' i spent a week here accompanying my husband on a business trip. the hotel was in a great central location the room was large and very clean. our room overlooked california street and was still remarkably quiet (i could hear the faintest ringing of the bells from the streetcars which i actually loved). the bed was huge and so so comfortable. but what made this hotel an amazing experience was the customer service. i have never stayed in a hotel where everyone on the staff was so friendly and helpful. when we checked in and the desk clerk found out i was traveling with my husband to take a rare break from my - kids at home he instantly upgraded our room and offered me shopping coupons and spa services. sitting in the lobby it looked like everyone asking a question received great service and advice. the clerk also sent beverages up to our room also. every employee we passed would greet us starting with the doorman and even when we returned to the hotel in the middle of the night. we loved the many small touches like the fresh fruit in bowls in the lobby and the handwritten notes from the maids. if you are a member or sign up for their select club (not sure exactly what it is called) you can get free internet.',happy
id17246,' the empire hotel has an incredible location at lincoln center is a perfect base for nyc adventures. however i will say that the empire is a bit rougher around the edges then other - star properties in manhattan. just a few examples are older air conditioning units peeling wood on our bathroom vanity and loud hvac noise directly outside our window. i will say there are some good things about the hotel other than the location. the rooftop bar is a solid place to hang out with the usual nyc hotel bar drink prices ($---ish-drink). the empire tries really hard to maintain a younger euro vibe and as such there is a lot of dance-electronic music played both in the lobby and on the rooftop which depending on what you are going for could be good or bad. the rooms were clean and the beds were quite comfortable with a well stocked mini bar. bottom-line is that if you can get a good deal here and dont have the same expectations as going to an extremely polished - or - star hotel you probably wont be disappointed. like i said the location is arguably the best in the city in that you are close to everything but without the excessive crowds of midtown.',not_happy
id17247,' stayed for a quick overnight trip i really hated that i had to check out the next morning because the room was pretty big bathroom very modern and clean bed was super- comfy. definitely would recommend staying here.',happy
id17248,' it was worth the $-- per night. the hotel itself is basic. the room was basic with nondescript appointments and basically clean. some areas are tired looking and-or unkempt. i was there the first two nights of the indiana state fair and the hotel was packed but i did not hear anyone through the walls or door. the surrounding area has several fast food places some basic restaurants and a target across the street. it is within -- minutes of the children is museum downtown and the airport. overall i did receive what i paid for.',not_happy
id17249,' traveled to sf for a ---day vacation. although some may find the interior dated my husband & i found it charming...reminiscent of european boutique-style hotels. location is - blocks from union square shopping hub of the city & also where all the tour buses stop. nice continental breakfast & loved the afternoon wine & cheese.',happy
id17250,' we had a wonderful stay and if you are in this area please give them a shot. your stay will be a good one.',happy
id17251,' the sofitel chicago water tower is a great hotel in a great location if youre visiting chicago walking distance to most of the downtown attraction. great nightlife nearby also albeit a bit touristy. the design of the building in this city of great architecture is what i like the most. rooms are modern and comfortable and even allow dogs! (at least they did when i stayed there).',happy
id17252,' stayed at the mo in dc overnight midweek. the bell staff were incredibly gracious after chatting on the way to our room our bellman called the front desk and asked for a better room. a better room was provided promptly. the bellman did this on his own accord after we mentioned which other mo is we have visited. the front desk staff were also gracious and provided hot towels at check in. concierge was helpful too. the room itself was nice with a great bathroom with separate tub and a large shower. the bed was very comfortable the internet was fine (unlike other reviews say) though its cost $---day the decor was simple but elegant. the bath products were good. we had drinks in the empress-lobby lounge. the drinks were good as was some food we had but the service was sluggish. the staff here seem annoyed at the world. we missed breakfast but had a quick bite at a sandwich place next door. some downsides... -. the location is far removed from most things. this would be an issue for tourists or those inclined to walk or take the metro. -. there is noise from the trains and from jets going into reagan national airport. -. price are high for everything and room prices are high for the inconvenient location and noise issue. we booked a special rate from as an american bar member at $--- midweek. that said for the quality of stay we had i can overlook the downsides. of course at published rates of $---+ i would be upset as there are better choices for those prices.',happy
id17253,' this property had the high level of service you would expect. lovely property just a few blocks from union square. it offers a warm relaxed reprieve from the hustle & bustle of the city while still within walking distance.',happy
id17254,' the sheraton seattle is a great location if you are taking an alaskan cruise. so much so that a major cruise line has a desk in the lobby! pike market place is an easy walk. bring back some fruit and a pastry and you have breakfast in bed the next morning! coffee pots with good coffee (it is seattle!!) are in each room. chihuly decorations are in the lobby and guest rooms. public transportation is very near but you can walk many places.',happy
id17255,' no. the hotel is not a five-star hotel; but what it lacks in star-quality accommodations the staff more than makes up for its service; and i did not think it was because our situation. my wife and i and a couple we are friendly with were traveling on vacation in mexico. we were stranded in houston for five days as result of storm sandy; as we could not travel to our final airport destination: newark new jersey. the staff made our stay very accommodating. the hotel price is reasonable (even though we were given a discount due to our situation) and appears to be a place where pilots and stewards get their rest at the end of their work shifts. airplanes fly over the area constantly but i was surprised that you hardly hear them in the lobby or in your room. they offer free breakfast that is varied and well presented. the only negative for me would be the pillows: they flatten to pancake shape immediately after you rest your head on them. to solve that problem my wife just asked for extra pillows and the staff provided them immediately. if you are looking for a place to stay that is reasonably priced and establish as a base while you are in houston this hotel could be a good option.',happy
id17256,' i have stayed here a number of times. the staff is superb always bubbly and accomodating. the interior looks like an english pub or an elegant take on a ski lodge. rich dark colors and fabrics wood floors and oversized furniture dominate. perfect hotel to take your man for short vacation to visit the ballpark. the masculinity of the hotel is refreshing. so unique and very comfortable. another reason i enjoy staying at inn at ballpark is the excellent breakfast at the hotel restaurant. ive had the steak and eggs on numerous occasions and rate the steak as one of the best-seasoned steaks ive ever had. the meal also comes with fresh biscuits which is always something one should enjoy in the south! overall this is a great place for a little getaway.',happy
id17257,' the location of hotel was great only a few blocks from time square... glad it wasnt right at time square to (to carazy and noisy there) great food emporium (grocery & deli) on the corner. other eatries on same street.... hotel very clean ...very friendly......frig micro & iron in rooms...updated rooms...... would definitely would stay here again....... grayline tours a block away.... great to use for getting around nyc (can hop on off anytime)...... taxi from laguardia $--.... location location location this hotel was it.....scale of ---- a ----',happy
id17258,' great value for the area. hotel room was really clean and quiet. i had a great sized room with nice amenities and view. the staff was very nice. i would definitely return.',happy
id17259,' we just returned from stay #- at the brown palace and ive come to the realization that this is my favorite hotel...ever. ive tried to figure out what makes it so amazing and realized that it is really the sum of its parts. quite simply the hotel is simple not ostentatious perfection. it is the small things that make the brown so special--the bellman who gave us an impromptu history lesson of the brown a single fresh flower in the bathroom a keurig coffee machine in the rooms fluffy pillows on the bed a stretch out and relax cigar bar cocktails in the atrium...i could go on and on and on. im a rabid fan of all things art deco so weve only stayed on floors - and ---the art deco-themed rooms (floors --- are victorian). how can you not love a hotel room that comes with a silver water pitcher sitting on a silver tray? this plus the fact that the hotel is water comes straight from its own well makes me a customer. ill add that im a stickler for hotel cleanliness and have never had any issues with rooms at the brown. in fact ive even taken baths in the wonderful deep tubs (separate from the shower)--usually im a showers-only girl at hotels. this trip we introduced our (adult) children to the joys of churchill is the brown is cigar bar. a cigar and a glass of scotch (champagne for the ladies) was the perfect way to end the evening. years ago when my daughter was young we enjoyed afternoon tea in the hotel is atrium--a treat every mother-daughter should experience at least once. pricewise this trip we spent $--- on a - queen room on floor - with aaa. not bad at all for a holiday week in downtown denver. we will return to the brown palace as often as possible--i love this place!',happy
id17260,' i have stayed at hiltons before and some are fine; others very nice; some even spartan. this one in philadelphia was an embarassment. small rooms peeling ceilings dark carpets that didnt look very clean or modern. the staff were friendly and helpful but the place was out-dated old and not attractive. who still has double beds? and not very comfortable ones at that? at least they had a starbuck is in the tiny lobby. because it was graduation timeprices were high and vacancy in any hotel was a problem. i have stayed at the inn at penn ( now a hilton) the sheridan marriot and even the holiday inn at the airport and found all of the rooms more appealing than this place . if you go at graduation time book really early. i began looking for room availability at a reasonable price - months in advance so i suggest you bite the bullet and pay more than $--- and enjoy your stay.',not_happy
id17261,' i am often sceptical of design hotels but this was genuinely excellent. my large room ($--- on a sunday) was exactly that. decent bed and bedding huge tv large bathroom good selection of design - art - fashion mags to read. good room service breakfast delivered on time with a newspaper. the roof top party (--late) was fantastic - good dj an interesting crowd of la types movies projected onto adjacent buildings and beautiful girls swimming in the pool! impressively there was no noise transfer to the rooms even though i was on the top floor. the view from the pool surrounded by la skyscrapers and with flights from lax passing overhead is amazing. my only gripe was $-- for valet parking - there are two car parks in the same block as the hotel that at least at weekends will park you for under $--. well worth giving it a go.',happy
id17262,' excellent location friendly and helpful staff. the only complaint i have is the doors to other suites they slam loud. other then that it was a great hotel. busy week there in downtown chicago during the fourth of july!!! if you can take advantage of the car stays free package because valet parking is expensive. i would definately stay there again!!',happy
id17263,' great place to stay in manhattan and at a bargain price too. it is clean quiet charming and located within walking distance of anything below --nd street. close to subways bars shopping. even my friends whove lived in nyc forever couldnt believe it. we paid around $--- a night and easily could have spent two or three times as much for a similar room in the city. loving the larchmont. i plan to stay there again whenever i visit manhattan.',happy
id17264,' hotel is really very good.value for money. few blocks from union square. stuff is very helpfull and polite.every morning breakfast is served what is great. coffee fruit and pastry. they have garage. hotel is bit old and maybe need some redecorating but who cares when san franciaco is waiting there for you!',happy
id17265,' pros: --bedroom and living space large overall (we had the one bedroom suite ) --included a small kitchen --sheets & pillowcases seemed nice and clean --staff is very friendly cons: --carpeting looked like it had never been cleaned was stained and should have been replaced years ago --many things just looked tired and shabby --bathroom was so tiny that we had to keep much of our toiletries etc in our suitcases (no counter space. . . we would have gladly sacrificed some of the living area for a larger bathroom) --kitchen old and grossed us out. . . didnt make me comfortable preparing food there --lots of little signs that the place needs a major overhaul. . . wall-mounted reading lights not working lamps that have broken switches dirty carpeting dimly-lit dated kitchen cigarette-burned bathroom counter dim uninviting hallways and lobby summary: my number one priority with any hotel is that it feels fresh and clean. however these are the last words that i would choose to describe the affinia --. i must say tho that the staff members were all friendly and helpful.',not_happy
id17266,' i stayed here about a year ago before the renovations. this is an excellent hotel with very helpful friendly staff. the only down sides are that it is somewhat noisy being near the airport and the menu in the restaurant is quite limited. there is a shuttle from the airport and the blue line is within walking distance if you are a good walker. for the price and comfort you cant beat the hotel. now work on the menu and noise!',happy
id17267,' our daughter got married at the bronx botanical garden saturday june -----. we put our out of town guests at this doubletree for the weekend. they met and exceeded our expectations! they attended to room requests special requests from guests made sure we were updated as guests registered and remembered to hand out the gift baskets we had prepared. all of our guests gave us favorable feedback. in addition to the registration and room service we hosted a brunch for -- people on sunday morning that was wonderful. we were given the penthouse area to ourselves with a beautiful view and both indoor and outdoor seating. the staff was so attentive and food delicious and hot. special thanks to iris torres and arlen foster.',happy
id17268,' we booked this hotel based only on the reviews and the high ranking we found on tripadvisor. but we were extremely dissapointed by the quality of this hotel. the good: the service and the friendliness of the staff the central location the bad: dirty carpet small beds bad appliances leaking and noisy ac old tvs bad coffee not enough glasses-cups only one chair on the balcony for a - person suite not enough towels not enough chairs in the room no room to move around in the bedroom extremely small swimming pool and jacuzzi rooms facing the parking and garbage area of the neighboring building. overall the price you pay is much bigger than the accomodation you receive.',not_happy
id17269,' we cant say enough about the quality of service at the hilton boston financial district. attentive gracious freindly the list goes on. superb early --th century art deco building (if you like that kind of stuff which we do) room was large and light filled. only negative is noise from the street. single pane -- year old windows dont do much to drown out the sounds of construction or worse late night revelers. ask for a room as high as you can get. excellent location. could not really be better. --- mile to freedom trail quincy mkt etc. need a pint? walk out the door and go north south east or west for --- ft. we did not park. im sure it is cost prohibitive. we ate breakfast buffet which was excellent. hints: we took the mbta subway from logan to aquarium stop less than --- mile from hotel for $- each. cab is $---$-- take the train to haahvuud yahhd. beautiful.',happy
id17270,' the w austin is an outstanding hotel! from my early check-in to the complimentary acura mdx door-to-door service the service was excellent. definitely would stay here again!',happy
id17271,' pretty but completely nonfunctional. the conference room on the lobby level runs hot and cold. literally. one minute im freezing and the next minute im sweating. there are weird stretchy cloths on the conference tables that look cool but are incredibly annoying because you cant stretch out your legs. the water is supposed to come on automatically in the bathroom but sometimes i stand there trying to figure out how to get it to come on. i felt like i needed a flashlight to find the right floor in the elevator panel. it feels like someone designed the hotel looked to make sure it looked cool but didnt try anything out.',not_happy
id17272,' i am a female physician who stayed here for a medical conference. -. a male employee suddenly entered my room while i was in it using his keycard. -. my room was not ready when i checked in. i asked if i could place my luggage in storage and was told by the front desk to give it to the bell hops. i dragged my luggage to the front and tried to get several bell hop is attention but i was ignored. so i took my luggage to the pool area and sat for - hrs waiting. -. front desk forgot to call me and tell me my room was ready. -. i went to a dinner meeting and the server took my order. twenty minutes later when he was serving my colleagues i asked him where my food was. he told me that i mentioned to him that i was not eating. when i finally received my dinner everyone was done eating and the meeting was over. -. i paid close to $----night for the room -. i was not allowed late check out. i wanted to stay -- min-- hr later so i could finish my meetings but was denied by the front desk. i was told i could carry my luggage with me and still used the pool. i ended up leaving early from the conference.',not_happy
id17273,' this was generally an ok experience. the location was very good but we found a lot of little things that were annoying. for example the television did not work well in our room--grainy reception and sometimes there was a several second (lie ---- seconds) delay for the channel to come in. the bathroom was tiny. the bed squeaked when you moved on it. the atm was out of service all weekend. the door to our room slammed loudly unless you remembered to hold it while it was closing. the cost was very high for a courtyard but that may have been because it was lollapaluzza weekend. and at check-in they asked me to sign a form about smoking and room damage which in and of itself was ok but since it had two places for signature i did not realize i had to sign both places. the person behind the check-in desk barked at me that i had to sign the form. maybe my fault a bit for not realizing two signatures were required but i was not told that by the clerk and her reaction to my missing one signature was not the usual marriott graciousness that i am used to. however other than that the room was comfortable and roomy and due to the location and most of the other personnel we came into contact with i feel a rating of - is appropriate. i know marriott rates this as a - out of - and part of that is location but based on my experience i would not rate that high. the courtyard magnificent mile on orchard street in downtown chicago is based on my experience much better.',not_happy
id17274,' we stayed at this hotel for - nights with my in-laws. we got a king room and they got a queen one. the hotel is conveniently located next to the beautiful union square. the hotel lobby is very nice plenty of spaces to sit. check in was super easy and friendly (they got us an early check in after a very long flight!) the rooms itself were fine. nice bed and bathroom clean room all that you need for a a short stay like ours (found the queen suite a little small though). got to receive some packages at the hotel and found it extremely efficient (all our deliveries where handled with care - ps:they charge you for handling your deliveries but it was worth it) the cons: free wifi internet only at the lobby (i still dont get why hotels offer free wi-fi in the rooms as an amenity - this is a must cmon!) and the very expensive parking fee (had to park the car somewhere else!). all in all we had a pleasant stay and would come back.',happy
id17275,' my husband and i wanted to take a trip but had a hard time deciding which hotel to stay because of past experience with other hotels. when we arrived at the hotel to check-in the person at the front desk was a little cold. we checked in anyway and made it to our room and to our surprise the room smelled clean and fresh.',happy
id17276,' i was having trouble finding a hotel to accommodate - people in the union square area for a reasonable price until i came across the donatello hotel. this was a great find and i would stay again. the staff were so helpful and friendly whatever question we had they would either know the answer or would make phone calls to find out the answer for us. we stayed here for - nights and loved it. the room was massive so unexpected for an inner city hotel we had a huge king bed and the kids had a fold out bed. there was a hot spa and small gym which we used and valet parking. it is right in the heart of san francisco and walking distance to the cable car on powell street and all restaurants and shops.',happy
id17277,' from check in to the great breakfast it was all great. the only ding that i give them is the bed as it wasnt in line with everything else. i am a bed person and appreciate a bed that feels like mine at home and i didnt feel it. it might be great for someone else so you may just have to be your own judge here.',happy
id17278,' we stayed at this hotel for five nights in october. the price was reasonable for nyc and all the rooms have a small kitchen a desk and a comfortable chair. the location is great. one block from a subway entrance walking distance to time square and the theater district. the entire staff were friendly and helpful. michael the front desk manager even emailed me after returning home to make sure that a small problem had been resolved. we definately plan on staying here again.',happy
id17279,' this hotel has to be the poster child for what the westin brand has become. mediocre overpriced convention hotels that work hard to make that check out bill as high as possible. if you have to stay here for business at least youre not paying for it. if you intend to stay here for pleasure you can do much much better. there are about -- different room types here which is where the problems start. we experienced four of them...and one didnt even have a bed in it. it was the living room of a suite in which we were told we would be given rollaway beds. i have never encountered such nonsense in any hotel. they will do anything to make $$ including selling rooms that dont have beds in them. this happened after my friend and i were told we would have to sleep in one double bed -- were both men and over - ft tall because there was nothing else available. first what hotels these days only have one double bed in them and claim to have nothing else on reserve to solve these problems? and the best part: they really dont care. just bring in the $$. we refused the rollaway beds and after much arguing ended up with a murphy bed of all things. again beyond explanation. from the aged furnishings to plumbing problems exorbitant food costs and poor ventilation system -- minute elevator waits and more i hope starwood sells this cash cow and then a committed hotel company with vision and passion can do something great with it.',not_happy
id17280,' this is a really creepy hotel. apart from the artsy decor which would appeal to a goth perhaps (predominantly black with hints of red and white) the rooms were very small. the shower was ridiculously small. im not a portly person but there is no way an average american would be able to lather up in that shower. i was hoping for free wireless as a courtesy but no you may connect to the internet for a nominal (how about whopping?) fee of $--.-- per day. thanks but no thanks. there is a coffee shop (with a scooter or mod theme - i forget the name) if you turn left out of the front door and walk up the street past the court building for a couple of blocks. the coffee is excellent as is the service and the wireless is free! as for the red fin restaurant attached. id avoid it unless you want to spend some unscheduled time in the bathroom or you are a yuppie (in which case eat to your heart is content). the torte we had was cooked through - in fact it was burnt. two carbon mouthfuls for $-.--! i sent it back once i could get the attention of a waiter which took a while - the place was virtually empty. the part that bothered me the most was the lack of security. i walked in very late one night and was followed in by a streetperson. to get up to the rooms you need to slot your electronic card in the elevator to get up to your floor. he obviously knew that if he got on the elevator with me he could probably find somewhere to crash out in a hallway or worse try to follow me into my room. i waited downstairs by the reception desk where the night clerk was doing her very best to ignore me rather than calling security (if they have any) to escort the fella out of the building. fortunately for me and unfortunately for the next guest to walk in... he got on the elevator and - yes - was followed in by the homeless guy. ummm... ok! the night clerk didnt even bat an eyelid. i cant recommend staying there for the price they charge. the only good part was the location and in all fairness the day staff were very friendly and forthcoming with where to eat what to do-see etc. which is normally information id get online...',not_happy
id17281,' the room was clean. the view we had of the river and the bridge was fantastic. limited shuttle service so we had to walk to the historc section. it was not too far about a -- minute walk. wi-fi did not work very well. the bad part of this experience was the people at the front desk. they were cold and not welcoming! our first impression of a hotel is the front desk. the reception we received did not make a good impression. we loved philly. great place to visit.',not_happy
id17282,' so you walk in to the hotel and yes it is a small studio room with a queen bed but smartly decorated so that you can open the doors fully without hitting the furniture. the room was clean and the air was cold so upon first entry i was comfortable. i would not vacation at this hotel but honestly it was a safe clean and relaxing place to stay for - nights. the wireless gave me no trouble and the breakfast was tasty (and complimentary!). you could make your own waffles cereal various juices coffee bagels fruit and yogurt so it was a step up from the expected continental. the downsides for me was the location of harris and tryon. the area is doing construction and the traffic is heavy. the staff was not overly friendly but never any issues. i would stay here again for the price.',happy
id17283,' i just got back from a trip where i stayed at this property for a conference. for me it was a positive experience. the room was extremely clean attractive and had everything i needed. the balcony had a nice view and let the sun in perfectly. i did get a chance to use the swimming pool and found it very refreshing. i noticed that they were a lot less children than i thought there would be. maybe it was the time of year but it would make me hesitate to bring my two little ones there.',happy
id17284,' we stayed at the residence inn for - nights over the labor day weekend. we had a one bedroom suite which accomodated - adults and - child. with the kitchen as an added bonus we stayed in and had pizza one night for dinner. the location is great and right by the metro station. we used the metro as much as possible to save our feet and it was a great way to get around once you get the hang of it. we enjoyed that breakfast was offered and thanks to all the previous posts understood that meals after - pm are hard to come by in the area. no problem with research i made reservations for dinner every night (matchbox pizza oyamel georgia brown old ebbitt grill). i would stay here again with no hesitation!',happy
id17285,' i stay at hotel commonwealth almost during every visit to boston. it has wonderful amenities such as workout room and free internet. the restaurants on both sides are fantastic and it is perfectly located for the many meetings in boston. the service and attention from the staff is second to none. a must stay place in boston.',happy
id17286,' pleasantly surprised by this orel in a really good location. a short walk through manhattan to times square -----th avenues for shopping. there is also plenty to do in and around the hotel with good eateries and pubs a stones throw away.',happy
id17287,' the w in westwood was awesome. best service- staff. they were courteous and there for anything. watch out for the $--+ valet charge per day. i wasnt aware of it. nevertheless they have the most comfortable beds. great room service. worth every penny. anywhere i visit ill stay in a w hotel!',happy
id17288,' we have just stayed at crosby for - days. what a disappointment vs thompson and mercer where we have stayed before. first we found contact lenses in glasses in the minibar (management offered us the breakfast to compensate). more important service level for this price (--- dollars the deluxe) is totally insufficient. concierge were hardly polite in our email exchanges prior to arrival. and completely useless to book the right spots in nyc. this is the kind of hotel where you don t feel you re a guest. just a customer. they got something wrong here. not a goodbye when you leave. nothing.',not_happy
id17289,' finally this place comes to ny. ive lived in ny for the last decade and is to have this place here. it is like if la and ny had a hotel love child this would be it. from the food at standard grill pool at le bain cocktails at boom boom (the best view in the city- and one of the toughest doors which i love). this place is a like a new yorkers home away from home. the design and details are inspiring. check out the video installation in the elevators! they are so clever even saw an overnight emergency pack complete with condom and stick figure artwork on the packaging. andre belaz is genious!',happy
id17290,' this hotel is in a good location as a base for seeing denver. there is a b bike station a few blocks away and the --th street mall was close as well. the hotel seems to be right at the edge of the downtown area but denver is generally pretty small so it was not an issue getting around. we did need a cab to get to city park and the botanical gardens. the pool and hot tub were nice but did have alot of chemicals. the breakfast was decent enough as well. we also found the hotel to be generally quiet as we were on the second floor facing a street and could not really hear too much noise. the lobby is small but nice and the front desk staff were generally friendly and helpful. they arranged for a limo to take us to the airport at -:--am the day with left with no issues. they even sent us away with a breakfast to go bag all in all i would stay here again if ever in the area.',happy
id17291,' this place was pleasantly surprising. the bed is big and very comfortable bathroom is nice and clean and the tv aint the worst either. ac and a pool were nice surprises too since i didnt expect them for this cheap! nice and friendly staff and a nice lobby! considering the prize this is excellent!',not_happy
id17292,' we booked because of the kitchen but it had no microwave or dish soap and the stove didnt work so making meals was not an option. bed sheets were soft and it is in a close location to the mall but a - block walk to the metro. would not recommend.',not_happy
id17293,' we get upgraded to higher floor. good view not much space. but it works. internet was okay not much speed but work.',happy
id17294,' as soon as we got the keys from our rooms we checked the rooms and i was really looking for bed gugs because of many reviews about that.. but did not find any. so we agreed to stay... i suggest to check the room more propperly before paying for it! after we payed we got to room. then i found some other people clothes fallen behind the heatings the aircondition was not working so good the room was so small ( in the room i was with my boyfriend) we did not have enough space for all our stuff and when i imagined that i am going for shopping there... where should i put all that staff? there was a little space like warderobe but with - hangers only! the other room of my friend was a little bigger i can say. regarding the shower and restroom it was not so bad actually clean all day but i would never step there without a flip-flops :) but what really made me confused and angry till now is that even we had privacy sign on the door the housekeeping service entered the room! that time we were not inside but i could recognize that they were there cause the bed was made. but exuse me if i require a privacy by hanging the sign on the door.... this was too much. this hostel has excellent location for ---% the subway station is really close!!',not_happy
id17295,' the location was good and only about -- minutes from sea world. the room was a good size. the tv had bad reception. the towels were old and one washcloth had human hairs in it. the bathtub looked worn and dirty. the parking lot was a mess...it was a combined parking lot shared by other businesses. it had - restaurants in same parking lot...dennys wendys and bill millers bbq. another motel was next door. the waffles were good on the breakfast. that was about it. i would not recommend this place for anyone to stay. there were multiple families with a lot of kids and you had to wait in line for the breakfast.the service was very good but overall i would not stay here.',not_happy
id17296,' i wish i wouldve checked here before booking a room at this hotel. now that ive read the reviews i also experienced some of the same problems. first off when i went to check in they had - people working at the front desk. i was second in line and there were at least -- people behind me. one good thing about loews was the staff they were very friendly. the room itself was huge. very nice size. however the cordless phone in the room did not work. there was no trash can in the bathroom and the lighting in the room would dim quite often. now onto the beds. i have never slept on a bed so hard! i cant even begin to describe the way the bed felt. let is just say the floor felt better!! i called down to the front desk and told them about all of this and they did not offer to move me to another room or accomodate me in any other way. so for the price i paid to stay here ($--- a night) it was not worth it. i would suggest the westin.',not_happy
id17297,' i stayed at the novotel new york over the easter bank holiday in april ---- and had a fantastic time. the hotel is in a great location the rooms were clean and had everything we needed. they werent luxurious but you get what you pay for. we had no problem with uncomfortable beds or thin walls as i have just read on a previous review the staff were all very polite and we had a great view of manhatten from the --st floor. the maid cleaned and changed our towells everyday and even left my boyf a slice of cake on the last night as i had informed reception that it was a special bday for him. overall a fab hotel in a good location. if you want to stay somewhere more plush than i suggest booking an alternative hotel. do watch out for the price of the room bar though $- for a small bottle of water!!!',happy
id17298,' this is a good location downtown - central to business and restaurants. my room was fine - clean quiet and all the necessary things youd need. i was on business so quiet and a good bed are the key features im looking for. westin as usual delivers.',happy
id17299,' we have stopped at this hotel a number of times when heading east through phoenix. it has easy access to and from i--- and a comfortable hotel. when heading east it is easy to get back on i--- and avoid the phoenix morning commute. the desk staff is always very prompt and very helpful. the managers reception in the evening is a good alternative to going out someplace to eat. our last stop there were the makings of chili dogs and a salad bar. the breakfast is standard hotel fare not great but not bad. the only bad thing was there was no decaf coffee at the breakfast buffet. i was told they dont make it as they throw too much away. so if you want decaf get a packet from the desk and make it in your room. the hotel is needing some refurbishing but our room was clean the bed was comfortable and the internet connection worked well.',happy
id17300,' i stayed at this hotel this past december with my mom and two other people. the room was beautiful the staff was friendly and helpful (and recommended a wonderful italian restaurant nearby) and the location was superb! (delicious continental breakfast as well.) i have to say that i fell in love with the bathroom--very cute! the bed was probably the most comfortable ive ever slept in. we were located within walking distance to all of the downtown attractions. although all of these great reviews i feel obligated to point out one con: on our last day there was no hot water (for the entire hotel) which annoyed me at the time but the whole experience made up for it. im sure it is not a common thing for them and overall it was a fantastic hotel. i would definitely recommend this hotel to anyone and i would return myself as it is a comfortable beautiful friendly hotel located in the heart of nyc. what more could you ask for?',happy
id17301,' what a surprise to come to cold new york city and be greeted with old world warmth and beauty in a lower east side location the wonderful blue moon hotel . it sits in the middle of old new york with panoramic views of the whole city from the windows as it was in the ---- is. we had an upper floor room with large french doors and a balcony. although it was january we could not resist standing on the balcony and viewing the city. a great old new york view. the rooms were larger than any othe new york hotel i have stayed in. the staff especially the manager a tall bespeckaled literate poet greeted us as if we were family. the lobby comes out of old paris or any other european cultural center. the rooms are named for great theater and entertainment personalities of the past and there are many rare photographs to view in the lobby. we could have spent our whole time in new york in the hotel and still felt we had an exceptional holiday. the neighborhood is a history lesson with the warmth that we thought came with old world charm even if it was a myth. this was the best hotel stay we have had in years. go for it you will love the experience.',happy
id17302,' this was our second time staying at the hotel belleclaire during ny fashion week - staying this time for -- nights in my favorite room the broadway king! and while this was entirely a work trip involving long late-night hours working in our room and days working at fashion week we did get to enjoy a few nights eating dinner at gina la fornarina and arte cafe restaurants - a couple really great italian restaurants in the area. downstairs is a great -- hour pizza place big nick is burger & pizza joint claiming to be open -- hours a day - they were always open when i went there at all odd hours of the night and the pizza is really pretty good. down the street are several of nyc is best gourmet markets: fairway market westside market zabar is and citarella - with fairway and westside being open really late at night with a lot of fresh organics. and if you must shop at trader joes and whole foods theyre not too far away either. if youre a coffee aficionado i would suggest checking out the newly opened irving farm coffee just - blocks away on west --th around the corner off broadway and joe at columbus and w --th - both offer really great coffee cappuccinos iced lattes and super-friendly service! and last the hotel belleclaire - i have a thing for hotels with a sense of history and this is one of them! the hotel belleclaie is an absolutely great value with super clean rooms really fast wifi the bed is totally comfy and the robes were frette - i was impressed! the maid service was very attentive and the staff was always incredibly helpful. the broadway king offers a spectacular view looking both up and down broadway and the room itself is a large spacious circular room with lots of big windows offering plenty of natural light streaming into the room. sure it doesnt have the fastest elevators in the world but i never had to wait long and besides the stairs are an excellent choice for getting a good cardio workout! if you ever plan to rent a car to head upstate for the day there is a -- hour hertz just a half block away. for location the upper west side is absolutely beautiful and the belleclaire is close to several subway stations that will take you anywhere in nyc plus it is an easy walk to lincoln center. there are plenty of great restaurants in the area and lots of shopping such as barney is co-op and century --. overall the hotel belleclaire is a hidden gem in the city and were looking forward to always staying there many more times in the future.',happy
id17303,' we really enjoyed our stay at the fairmont. pefect location for us as we went up for the taste of chicago (grant park one block away). they lost our internet reservation but immediately gave us the same rate and upgraded our room. we ended up with a king size bed overlooking navy pier from the --rd floor. everyone we encountered from the hotel was absolutely delightful. room was nice but a little dated. nice bathroom with seperate bath and tub. cheap taxi ride to most places in the city. only one major complaint. there were no coffepots in the rooms or complimentary coffee or breakfast in the morning. as coffee addicts we had to go to the gift shop to get a frapucino instead of paying the -- dollars for in room coffee delivery or the -.- dollars for a small cup in the lobby. it would have been perfect if we had complimentary coffee in the mornings. i would have to highly recommend this hotel to anyone going to chicago.',happy
id17304,' i stayed here for - nights on a business trip... hands down it was a great experience. nothing bad to say at all and as a matter of fact the bed was extra extra comfortable. the hotel has a few eating and drinking choices depending on how fancy you want to get. the sports bar is more vibrant and casual and osteria pronto is a bit more of an upscale dining experience. i ate at both places and both places were great.',happy
id17305,' we live in seattle and booked the fairmont olympic for our honeymoon night. we booked a king suite as we wanted enough space for our wedding party to hang out and get ready prior to our ceremony. we called the hotel directly to book and were given a modest aaa discounted rate as members. upon booking we advised we were staying for our wedding night and would like an early check-in if possible. the person who booked our room was very polite and professional. he noted that we were booking the only --star rated hotel in the seattle area. check-in was okay. the person behind the counter was a little robotic with the welcome to the fairmont script and there was no acknowledgment that we were there for our wedding which i guess we sort-of expected given the fanciness of the hotel and having given this information upon booking. we were given an early check-in without any hassle however. our room was spacious with a bedroom and separate living area that had a couch chair and coffee table. the decor is okay. it keeps with the old style of the hotel but we were expecting some more modern touches such as a flat-screen tv vs. the old one in the room (not that we watched any tv on our wedding night - just an observation!). the bathroom sink and faucets could be a bit nicer. the bed was comfy but not as good as some of the beds at nicer hiltons where weve stayed in the past. the shower was very nice. the hotel did deliver a plate of chocolate-covered strawberries with a congratulations acknowledgment of our marriage. the valet parking also left us cookies & milk when we departed in the morning. both were nice touches. after taxes and valet parking charges we paid a little over $--- for our night is stay. in all our stay was nice but we did not feel overly pampered or treated like royalty which at $----night one might expect to a small degree.',happy
id17306,' a nice hotel. they just painted the halls before we arrived. they are fixing up the whole property apparently. new sod restaurant is in rehab now looks like they recently redid the bathrooms with new toliets and new tubs. overall it is convenient (once you figure out how to get under ih--- when you are coming from san antonio). what we didnt like was the sparse furnishings. we had a suite . in the living area they had a desk a office chair and a couch. no other chairs. no other chairs in the bedroom part of the suite either. only a dresser the bed and one nightable which is also inconvenient for the person on that side of the bed. the continental breakfast was served every day. we would stay again if we didnt go someplace else.',not_happy
id17307,' i just got back from this hotel -- i stayed three nights using starwood points over the memorial day weekend. there is a $- per day parking. they waive this charge for starwood platinums. im still at the gold level so i was stuck with the charge. cant complain too much though -- i didnt pay anything for the room! this was my first time to san diego i went with my girlfriend to spend some time relaxing at the beach and exploring a new city. there was a wedding going on this weeekend and all the club level rooms were apparantly booked up so unfourtunately i was not upgraded. but the non-smoking king room on the -th floor was pretty nice for sheraton standards. the furniture is very modern and the beds are quite comfortable. the regular rooms dont have balconies only the club level rooms. my room did face the highway but noise wasnt much of a problem. i slept fine. if you do have a car the location is great for accessing both downtown and the beaches. coming from atlanta i was surprised at how close everything is in san diego! it was never more than a - or -- minute drive to anywhere we wanted to go. there is also a large shopping mall with a target and amc theaters right across the highway from the hotel which was convenient. the concierge was an older woman who was very friendly and helpful. she gave us a sheet with directions to all the major attractions and areas to and from the hotel. overall i had a great time in san diego and the sheraton mission valley was more than adequate. i would stay here again. you cant beat the value for only ---- points per weekend night.',happy
id17308,' my husband and i travel frequently and have stayed at many choice hotel properties as well as wyndham hilton marriott and more. this hotel experience was the overall best we have had. the facility was as beautiful and clean as the website pictures but it was the people who made our stay truly memorable. we stayed three nights before leaving to spend time with family in burleson and when we came back on thanksgiving day to spend the night before flying home the next day it felt like a homecoming already. the mgr is receptions the prior week were great even including brie fruit and wine but on thanksgiving evening ray and georgia put on a spread. there was turkey dressing mashed potatoes gravy corn on the cob cranberry sauce rolls and pumpkin pie. georgia even treated us with a delicious homemade sweet potato casserole because i mentioned one the week before. the owners mr. and mrs c mingled with guests on some evenings. they and the entire staff made us feel like family. the pool jacuzzi and patio area were quite nice. the breakfast is good. the location is not right on the river but is within easy walking distance of the alamo and riverwalk and a free hourly hotel shuttle is available for those locations.',happy
id17309,' this is a great place to stay for a very reasonable price! service was well above average thanks to the manager. our room was large and very clean. the breakfast was typical for a hi. the location was very good for us and was close to everything in hollywood. strip mall close by had a starbucks c-store and subway. we drove and the valet parking was reasonably priced and convenient. our only complaint was the very slow internet access. my wife and i plan to return to the area in june to visit our daughter and plan to stay at this hi again. i am a marriott rewards member but have really liked the hi express experience and would highly recommend this hotel!',happy
id17310,' the hotel itself was very spacious as were the rooms with all amenities available. even though at check in there was a problem with my reservation which could not be found staff were helpful and succeeded in resolving the issue. internet was free in the lobby but there was a surcharge for wifi use in the room. also the location wasnt as close to the central-touristy areas as it first seemed (long walking distance) but with taxi it was fine. would consider staying there again mainly for the confort one inside the hotel.',happy
id17311,' we’re a holiday inn fans however the holiday inn express downtown in san diego didn’t. we don’t recommend this hotel if your visiting san diego. we got a room with balcony however there was an annoying noise. after talking to someone front desk (she didn’t have confidence in our observance) she send someone to inspection the room. he realized that the noise was irritating and he dind’t find the source. consequently we had to change the room (from one corner of the -th floor to the other corner of the -st floor at around -- p.m….. you can imagine) you have to pay to park the car -- $ per night. there aren’t many options in the hotel surroundings. astonishingly the garage is public and if you you park directly (without paying to the hotel) the rate is cheaper. the neighborhood looked like dark empty of people … we dind’t feel confortable. also the hotel is at the top of a hill. also there are not so many restaurants in the area. the hotel restaurant closes early. but there is a dominos pizza in front… the breakfast is a typical holiday inn express therefore you can have cereals juices pastries scrambled eggs yogurts milk pancakes… a perfect way to start the day. maybe the breakfast room is small. we would strongly recommend looking for another other hotel in san diego better situated.',not_happy
id17312,' the hotel is located at the center of the nyc times square! easy walking to -th avenue shopping and central park. pros: the room was very huge and clean. the service was excelent. cons: there is no breakfast at this hotel.',happy
id17313,' this hotel was divine looks very niche from the outside but once you enter the place embraces you with it is warm feeling the library the fireplace & hotel staff that actually care. the std room was larger than we expected (read lots larger) was very well presented clean & well stocked with all the amenities required. within walking distance to many different restaurants within the u district. buses into the city centre meters away. well recommended.',happy
id17314,' my husband and i stayed at the t-c for five days for a navy ship reunion our room was in the regency tower. after reading earlier reviews i was almost fearful when we drove in had no trouble parking. clerk in the lobby was pleasant check in took only a few minutes. our room was nice a bit old fashioned but clean nice bathroom we opened the windows the whole time we were there for nice fresh breezy air. we needed a refrigerator for my husband is insulin and they brought one up in -- minutes and we were not charged anything for it either. service at the trellises was always good food was excellent we never did the buffet however always ordered from the menu. swimming pools were clean lots of clean towels each day. the proximity to that nice shopping mall is great and the trolley too as long as a person can walk ok. location is good. we did have that blue girl painting in there i had forgotten someone on here mentioning it until some of the others from our reunion group spoke of it some even covered the painting up with a towel couldnt stand it. they said it was in the halls too but i didnt see it in our hall. i dont know what it is with that painting that freaks people out though. sort of funny in a way.',happy
id17315,' the hotel is not in the best of neighborhoods nor is it in the best of condition. you can see the efforts at renovation which are nice - new bed new radio etc. but they left out things that ruin the overall effect such as patches in the bathtub porcelin curtains that are dingy and tattered along the edges stained carpet etc. on the plus side the service in the bar and restaurant was great (the front desk service was limited by it being a constant employee meeting spot) and the workout room is exceptional.',not_happy
id17316,' i took my husband to chicago for his birthday where we had a great time. as soon as you walk into this hotel you know its a - star hotel. the service was great and the people were very friendly. we got this hotel through priceline.com for $--- per night but i now found out we couldve gotten a hotel right on michigan ave. for way less then that so i was kinda bummed about that. their restaurant was a little pricey for us breakfast buffet $--pp. there is a great borders about - blocks away on state st. and many stores by marshall fields which is also only a few blocks away as well. so you dont have to walk to michigan ave. if you dont want but we didnt notice this until we were leaving.',happy
id17317,' we stay at omni hotels when we travel with our two kids - ages -- and --. went to chicago for a weekend getaway prior to the start of school. the room we were checked into was not clean - food crumbs on the floor and hair on the bathroom floor. the carpet condition was terrible - tears and badly worn. the vent cover on the wall was filthy and fell off onto the floor. my husband called and they immediately moved us to another room. all of the rooms are suites and very spacious. we had a king bed and a sofa bed for our kids which was ok. the suite we were moved into was the same but seemed cleaner and the carpet was in better condition. we were so surprised at the condition of the carpet for an omni! we know you pay for the location and it gets a lot of traffic but it really is time for some updating. anyways... the location the staff the bed the plasma t.v.s lounge-restaurant and views all made up for it. many more positives than negatives. we will stay there again when we go back. chigago is beautiful and there is so much to see and do - we didnt have enough time! we were on our feet for two days straight shopping and sightseeing. we were exhausted. the kids never used the pool and i never used the fitness center. slept extremely well in the very comfy king bed but next time will get a room with two doubles for the kids.',happy
id17318,' i stayed in this hotel for two days and will not return for my next trip. the hotel is cross the street from the airport with walking distance. since i have a couple of luggages i called the front desk to pick me up by a shuttle. waited for -- mins and no one showed up. i called again and held on the phone for -- mins before someone answered. she informed me the driver was helping others with luggages and will be here shortly. waited for another -- mins until the shuttle finally showed up and it took him - mins to drive to the hotel. have i ever knew it was this close i could have walked! no warm greetings from the front desk but the staff was friendly enough to checked me in. when i first opened the hotel door the room smells like mold and the bathroom smells like bleach. the bed is comfortible and has the remote to control the firmness( if you know how to use it). :) i called room service two days in the role but it took someone forever to pick up the phone. i kept on having the impression that this restaurant was short of staffs. the food was ok but not great. overall it was an ok stay for - days. i will not return to this hotel for my next trip.',not_happy
id17319,' i booked the westin hotel times square for - nights in the beginning of april ----. i did not want to arrive in new york city to discover that the hotel was grotty so i booked a hotel that was slightly above the average price and i was not dissapointed. the hotel was very smart and its location could not have been better - it was one block away from the centre of times square with a subway station a - min walk away. the rooms were large considering this is a new york hotel and were very inviting. we had the most comftorable bed ever (which is a feature of the westin) and the shower had two heads for maximum use. we had the use of a flat screen tv and cable alarm system etc. we stayed on the --nd floor and the views were magnificent. we could even see new jersey across the river! we did not sample any of the food seved within the hotel as i considered it over priced but all the restaurants you could possibly need were within easy walking distance - even a ben and jerrys parlour opposite the entrance. i would definately recommend this hotel to any fellow traveller - you will not be dissapointed!',happy
id17320,' we were upgraded to a suite with one bed and a pullout couch when we made the reservation. we wanted to be on the quiet side as the other side faces the highway. when we arrived we didnt think the pullout couch would work so we requested a room with two beds. we were told that all the two bed rooms faced the highway. we moved to a two bed room that faced the highway and it was very noisy. i couldnt sleep due to the noise. we had intended to stay five nights but checked out after one night. the person at the front desk could not run a different credit card than the one we used when we checked in. we had just used that credit card so i know it worked. the front desk person that morning was not very helpful at all. moved to the laquinta next door got a quiet room stayed that for the remaining four nights. dont stay here if you need two beds because you will be on the noisy side. the only reason i didnt rate this as terrible was because the front desk clerk the night we checked in tried to accommodate us.',not_happy
id17321,' i typically stay at --- star hotels because of the value when i travel. my main concerns when i was booking the hotel were: is it in a prime location to access sightseeing (check) is it clean and safe (double-check) are there non-smoking rooms (check) and does it have free internet (check). i was surprised when i got to the king george because it is a great property with friendly and helpful staff and great access to san francisco is many sites! this is a hotel in the middle of one of the most cultural cities in america! my stay at the king george made it easy to access the shopping in union square easy to catch the bart to other sites in the bay and easy to get taken in by san francisco. i recommended the king george to all my friends and i recommend the king george if you want a great value when you travel to san francisco.',happy
id17322,' while holding an event at this property i found myself with nothing but good things to say about the accommodations and staff. my room was comfortable and clean. when i let the maintenance folks know that my shower was draining a bit slow one evening they had it fixed before i even returned from dinner that same night. dinner at the fox grill was about not bad. the food was about what one would expect at a sports grill and the service was friendly if a bit slow at times. catered meals were excellent. food was not only delivered on time it was usually early. the staff was very flexible and accommodating and the food was very tasty. through the course of the event we received exceptional service from house security catering and event staff. special kudos to our main contact tiffany member of house security michael and catering lead carla and her whole staff who helped us make our event run smoothly.',happy
id17323,' the w boston should have been better for me but it is probably my own fault that it wasnt the right fit. i needed a quality room with a comfortable bed to get a good night is sleep on a weekend but i wasnt prepared for the noise coming from the bar below and from the traffic and street life. my room was even facing the back of the hotel and the noise was still intolerable. if youre going to stay here treat it as a nightclub with an attached hotel. itll help if you are visiting friends who live in the area so that you dont have to spend your whole time in the hotel. overall the whole place was just slightly off. it didnt feel like the designers worked well together to synthesize everything. the space in the room felt confused and maze-like. the quality of the furnishing felt like one step up from ikea. entering the hotel was awkward because it is in the middle of the block across from one of the worst lower-level mall-office buildings in the city. with that said the staff was nice and i have had worse service at nicer hotels. the room service was nice; the food arrived hot with a friendly attendant. apart from the noise the only unsettling part of the overall experience was getting a room that someone before me had obviously come in sat down and decided it wasnt right for him. the indentations in the bed and a baggage claim check were proof thereof. im not so picky as to request that the room be made up again but you would at least expect them to check a room that someone else has entered and refused. i think that i would probably choose a stuffier corporate hotel over this one unless i was coming to the city to party for the weekend.',not_happy
id17324,' the good: location and room is just great. the bad: over priced. overcoming the bad - get it on priceline.... got it for ---$ (incl. tax!). but all amnetes (internet breakfast etc. need extra). however - your in the middle of everything - so no need to worry.',happy
id17325,' the kind folks put us on the --th floor with great views over union sq. and the bay beyond . just about kimpton peerfect service. they havent completely remodeled the hotel but the room was very nicely done. scala is (the italian restraunt) is always perfect but far from giving away their fine meals. (i.e. $$$$)',happy
id17326,' le parker meridien is a great place to stay. we were able to get a discounted price for this place. the service was fabulous and friendly. the room was big enough and the beds comfy! my daughter and i were in new york to celebrate our birthdays and the meridien was the perfect spot to do so. it is close to everything. the doormen and staff provided a safe environment. plus central park and the carnegie deli are a short walk away!',happy
id17327,' my family (- adults and - kids) stayed at the st. regis hotel for a weekend getaway this past weekend. my wife and i were truly amazed how well you took care of our children! from the moment we got there one of your butlers came to our room welcoming the children to the hotel and showed them handouts for a scavenger hunt ; which my kids went crazy for and they even got toys!!!....in addition we were very well taken care of by the entire front desk staff. i just want to say to anybody that is reading this and is considering staying here not to hesitate!! i have stayed at the st. regis in dana point (southern california) and now this one in washington d.c. thank you to the entire staff at st regis for this wonderful experience.',happy
id17328,' third trip to the resort with a --+ member party. customer service at the front was horrible. i should have known this to be the case when right when they opened the guy checking us in was trying to hint that if we scratch his back he would scratch ours in a very hush voice. funny enough over a year later he is still there. joseph with customer service needs to find a different occupation as customer service is not in his vocabulary. also the cabana personnel were lacking in customer service as well. in - hour we were quoted with - different rates for the day. i guess they felt like they could increase the price by triple since it was the holiday weekend and they were in demand. if that is the case there should be one jacked up cost and you should stick with it. on a good note we always love the pool. that is what we come for. unfortunately the issues with the resort and the fact that i feel like they dollar you to death with the $-- resort fee $-- a day valet parking plus kid activities that suck even more money out of you for each event. really? are your high rates and expensive drink and food not enough to help make a profit? and if you insist on sucking me dry of my money can you at least have great customer service to back it up?? needless to say our twice a year --+ member party will be taking it to the hyatt next year and praying for better service.',not_happy
id17329,' all was going well until the pustules appeared all over my torso!! they were painful and itchy not to mention disgusting!!! to make matters worse the manager said they did not have bedbugs. my doc and the images of my back do not concur. business traveler beware! spend your money on a non-infested bed and where but here...',not_happy
id17330,' having read the other reviews of this hotel i feel we were unlucky... i accompanied my husband on a business trip last week. we arrived to a charming welcome and told we had been upgraded and put on the -th floor instead of the -rd. well it was late at night so what did we know about it until the morning when i found both windows (a corner room) looked out on dark walls. i dreaded to think what the third floor was like. then after four nights we unexpectedly had to stay on one more night. i had vacated the room early but at -pm (their usual checkout time) i was told by phone the new room was ready for me and my bags were in it. not quite true. although the usual check in time is -pm my room wasnt ready until -pm. and it was on the -rd floor (also dark but not noticeably worse than the -th). when i asked to check out the next day at -pm the answer was a great big no. i didnt feel very loved after spending several thousand dollars with them over the week. basically this hotel is beloved of anyone with a room or suite on one of the upper floors and rightly so because if the room is right everything else follows. both our rooms were large by new york standards but size isnt everything. service was great and the location is fine but give me the four seasons every time. oh and charging for internet access in the --st century???',not_happy
id17331,' if you are a frequent business traveler look elsewhere. the bev hills address does not mean it is in a great part of town. the rooms smell a bit stale the beds are not very comfortable. families who are not used to frequent traveling may find it just fine.',not_happy
id17332,' my husanband and myself spent new year in the madison hotel with friends. the hotel is clean and comfortable and the staff were very professional. we had continental breakfast included and there was a full breakfast provided on new years day. the bar area is quite small but still adequate to have a pre dinner drink. the rooms and well decorated and the bathrooms include both shower and bath. really enjoyed my stay and would have no hesitation to stay there again. we made the booking as the peabody hotel was full and having stayed in the madison and visited the peabody i am more than with my choice.',happy
id17333,' though it is nicely appointed and in a great location this hotel has some serious troubles. there were scores of minor inconveniences (i suspect created by staff) that needed to be fixed by staff (who then had to be tipped.) for example no coffee on some days no coffee cups on other days too few linens too few pillows etc. the last straw for me was the charge i found on the final bill for valet parking - when i did not bring a vehicle. though they were quite accomodating in removing the charge (as well as the several other charges i considered wildly inappropriate) this sort of behavior spoke volumes about the management philosophy of this hotel. i will never ever stay here again.',not_happy
id17334,' i returned the grand hyatt washington hyatt for the -th time after not going to washington for a few years. although this hotel used to be on my list of favorites the staff of this hotel has taken to the bottom of my list! when i arrived at the hotel i used the self-service check in kiosk and check in went very smoothly. however after checking in i noticed that the hotel placed a $---.-- hold on my credit card for an $--.-- room(aaa rate). i realize that hotels place holds on cc for room plus incidentials but i would think that --- dollars is a bit much of a hold. secondly my gold passport profiles has as one of my preferences a quiet room. i was place in a very nice room but right next to the ice machine on the -th floor. i didnt think this was going to be a big deal until that evening when all night long every guest in the hotel must have utilized that ice machine to fill coolers etc. i heard some pretty interesting conversations and screaming kids people knocking on my door all sorts of stuff. as it was late and i was in the hotel for one night i did not try to get moved. the bathroom is either showing its age or lack of maintenance the shower although having great pressure the shower head just dangled from the wall and basically shot straight down towards the drain versus out towards the back of the tub. the drain must have been clogged because after a short shower i was wading in about - inches of water. i complained about this at check out and my breakfast was taken off my bill. i asked to have my room turned down but apparently the front desk forget to tell housekeeping. i asked to check out later but my request could not be accomodated. when i checked out i accidently left some personal items in the room. i called to track them down and was told the hotel would call me back. i waited a few days called the hotel back spoke with guest services who checked a log and told me that my items had been recovered. i was then transferred to housekeeping to arrange for shipment of the items but got voice mail. i left a message only to be called --- an hour later to be told that my items had not been recovered. i called guest services again and asked to speak to a manager i was transferred to the manager on duty who is either not existant or the busiest person in washington d.c. after - voice mail messages i have yet to receive a response. i did however receive a call from housekeeping today and told that my items had been found. i was advised to call them with an address as well as a credit card to arrange for return shipping. one of my lost items was a prescription that after being told was not found i had to have refilled at a cost of $--.--. i called housekeeping to arrange shipping but again voicemail so now i am awaiting a return call from them. upon review of my credit card activity this morning i noticed that the hyatt has yet to release the authorization on my cc although my cc has been billed. i contacted guest services about this and was connected to yet another voicemail. so now i am patiently waiting for - return calls from the hyatt!! as i stated previously i have stayed at this hyatt numerous times when i have gone to washington. in the past my stays have been nothing sort of spectacular but this stay just stunk. the hotel is great the facility is wonderful and the location cannot be beat. apparently though my issue is with the staff!! i hate to say that i would not recommend this hotel to a friend but after this experience i dont think i can! im hoping that someone from the hotel contacts me!',not_happy
id17335,' i was here for a conference and was not terribly impressed. this is an old hotel that in spite of it is updates is ok at best. i was on the -nd of - floors (or is it -?). no view to speak of. and the person in the room above me must have been hearding buffalo! i can understand an older hotel having a lack of insulation but whoever it was up there paced back and forth to the door and back constantly. i complained to the hotel manager and he came up to listen and offered to move me to another room but offered no guarantee that i could sleep any better. so i just stayed put. pros: the outdoor firepit lounge areas close walk to the wharf area. cons: lack of insulation between rooms high prices for stay and for parking hotel staff not very friendly.',not_happy
id17336,' my husband and myself went to new york june --th to the --th and we had the best time. new york is truly the city that doesnt sleep. the hotel is in a great location as you can walk everywhere. --min the empire state bldg. -- to time square -- to the theatre area -min to central park. the shopping is great and the food is excellent. nice italian restaurant on --th and -th. after walking around new york for a few days we were very pleased with the location as well as the hotel itself. the hotel rooms are standard size so that was great. the swimming pool was great place to relax after walking around all day. the staff were extremely helpful. we will be going back again.',happy
id17337,' i stayed at the fitzpatrick on ---- (friday night). the room was very spacious for a nyc hotel the bathroom was stocked with goodies and like most other reviewers have noted the bed was incredible. while there was a lot of noise during the day (which one should expect being in new york) at night i didnt hear a sound. the location is wonderful and the staff was very friendly and helpful. the adjoining pub is a little overpriced but it was a nice starting and ending point for a night out. my only complaint was the lobby bathroom was incredibly dirty and somewhat inconvenient to access as it was in the hotel is basement. if you are looking for total luxury the fitzpatrick might not be the best place for you but the hotel does have a lot of charm is a great place to stay and i would definitely reccomend it.',happy
id17338,' the omni parker hotel is a very friendly hotel with very helpful staff. the hotel is very informal and in the centre of the freedom trail so near all of the main areas of boston. our room was quite small but well appointed. the bar and restaurant areas were very comfortable and traditional in style. as it was my husband is birthday we were presented with a porter is pie much to our grateful surprise. we much appreciated this act of kindness. our only criticism of the hotel was the meal we had in porter is bar. this was of a poor quality and expensive. we did not eat in the restaurant so possibly that might produce better quality food.',happy
id17339,' traveling my wife for an anniversary we found the monaco baltimore and its aquarium deal for a weekend in mid july. close to the inner harbor and with great boutique feel this hotel is a reconstructed building with a grand feel. the fireplace in the lobby the friendly staff the marble foyer and unique room architecture and design sets this place apart from normal hotels. the restaurant on the ground floor has high ceilings and interesting textures and i couldnt help staring with a smile at the pig-shaped pottery over by the wood burning stove. our aquarium package included a continental breakfast which here basically means choose a bread a cereal and juice. great care was shown even when my croussaint granola with yogurt and berries and cranberry juice arrived. so while it may sound meager it was plenty for a day of walking in the the inner harbor. the consierge was extremely knowledgeable and your only blocks away from camden yards or the football stadium. there was a valet fee yet the service only added to my peace of mind as when i arrived i just got out the car with my bags to the front door. when i left i walked out the front door into my car and began the trip home. all in all very lovely place to stay for a romantic weekend when you want to class it up a little.',happy
id17340,' stayed at the - pts jax on the way to jupiter fl. drove all day and found the hotel to be very convenient to our route very clean and the staff was awesome. we had some unique issues we hadnt expected and the staff (ryan) cleared the way for a restful night sleep. thank you to all ! happy new year !',happy
id17341,' i stayed here because i was going to the price is right (cbs studios). i was told that this hotel is -miles away. i booked this reservation online and i called the hotel to ask about a early check in and i was told that would not be a problem. i get to the hotel and the staff was extremely rude and told me that i could not get my room until - pm. i arrived at the hotel at --:-- am. i am furious! then i waited in the lobby which had nowhere to sit. i found a lawn chair outside and brought that into the lobby and the housekeeping woman demanded that i get out of the chair and put it back outside. i yelled at her to get out of my face. she was crazy as mollasses because it was raining outside. -- noon when they decided that they had a room available for me i was able to check in. i get to my room opened the door and was hit with a stinge of death. i go to turn the heat on...guess what? that did not work and then i seen a small rodent dart across the floor! i could not run back down to the lobby fast enough. i get there demanded that the man who checked me in come back to the room with me and see what i had experienced. he get is to my room and fumbles with the heater not caring that i had told him about the rodent. he said...the heater does not work so i will just put you in another room. i demanded my money back and would pay more elsewhere for health and safety issues. he refused to refund me but claimed to upgrade my room! whatever!',not_happy
id17342,' i must say for the money that i put down i was incredibly un-impressed. and perhaps it is because i am a novice when it comes to booking hotels but they didnt put the hold on my debit card when i booked online instead they waited - days and did it the day before i checked in. since it was for my sister is wedding and i had a conference the two days prior i didnt have time to argue with them even though i was on a very tight budget. the parking was $-- for their lot; a little expensive for indy if i werent running late id have just found other parking for the night. i know that there are other garages practically as close and not so pricey. the check-in process was quick however neither person at the front desk was a native english speaker so i had to repeat myself a lot. mostly im in a huge hurry over and over. when i got to my room the view was beautiful right on the circle but the smell was not-great. a stale smoke-moldy smell. welcome home! it was freezing in the room; apparently someone had taken notice of previous complaints. threw down the luggage and headed off. that night since we were fortunate enough to be next to the elevator we were kept up all night as they run and the dripping sound of the ac was practically intolerable. we set the temp for -- on cool (even though it was october it was warm this year) and we both woke up freezing. the toilet seat and tile in the bathroom were freezing to the touch. the lights were all horribly dim it was incredibly cramped and there bullet hole in the window spoke volumes of how safe i felt. we refused to even shower; there was hair and dirt on the bottom of the tub and the soap tray had been broken off by someone and reattached - inches or so higher but they have yet to patch the tile correctly. if you are interested in staying downtown i suggest the hyatt. the rooms dont have quite the view (or mine didnt) but the beds are just as comfortable the people are much nicer and the rooms are much more luxurious. i will not go there again. and im still waiting for the $-- for incidentals hold to clear from my card. a week later. go elsewhere',not_happy
id17343,' this is an old hotel in need of a lot of investment. however the room was comfortable enough and clean...comfy beds clean linen clean towels daily clean but dated and rather shabby bathroom interior of windows clean outside of windows filthy some poorly repaired walls the staff were mostly polite and helpful (just one exception on the front desk...obviously didnt give a hoot about anyone). central location great for sight-seeing and subway station just outside hotel but very noisy when trying to sleep. massive choice of places to eat locally even at penn station.',not_happy
id17344,' my wife is job held a conference at this resort for - days. even though the suite we stayed in was paid for i thought this was just another average overpriced hotel. there was a ton of construction noise right outside of our balcony which started at -am. we didnt even want the curtains open because of the view we had and the workers had! i thought about having them switch our room but it was no money out of my pocket so it didnt bother me so much. it is too bad there is no all-inclusive option at american hotels like this. everything is so rediculously overpriced! bottle of water $- bottle of pepsi $-.-- sun block $-- - eggs & sausage $--! the room itself was nice but not worth the $----night people are paying for. the bed... very comfortable... but the same bed is available somewhere else for $---night. bottom line if you dont care and have money to just burn on the every day average you might like this place. i think a rich golfing vacationer might enjoy this place and a rich family with any age kids who loves the water. im not rich so i wont return to this place if im paying for it!',not_happy
id17345,' for a family of - or - this is the place. kitchen and separate lr. will be back!',happy
id17346,' was on the --th floor for - nights. as the taxi pulled up to the building i noticed that outside of the building looked aged. but when i walked into the lobby you can totally tell they re-modeled it. i liked the lobby because there were plenty of chairs and sofas to wait as you wait for your lazy friends pick you up -- min late...but im not bitter. three surprises about the room. -. they are truly spacious! the closet was even a full-size walk-in closet -. it had a huge balcony. -. the bathroom was recently updated with tile and fancy wood fixings. the service from the front desk staff was just ok mostly because they were all really young and did not seem to appreciate the true definition of customer service. the doorman (doorboy?) shouldnt be flirting with the girl behind the front desk but rather be manning the front door. also the lady in the lobby store should stay in there at all times...she lost a sale when i walked in to buy some aspirin and nobody was there. while the hotel is in downtown i really didnt find it to be near any attractions. everything is about a -- minute walk to get to. the swimming pool had a crack in it so the whole upper deck was closed for guests. lastly the nightly price is too high for what you really get. the resturant was pricy too but they did have good local beer on tap.',not_happy
id17347,' we stayed at this hotel for - nights and found it to be very charming. a nice break from the bustling city of san fran walking into the hotel felt like stepping into a parlor at your grandmother is home. they have warm apple cider and cookies at all times to greet you and our room was extremely spacious and delightful. we had a separate bedroom kitchenette with fridge and complimentary soda & water a powder room and bathroom. the fireplace was a nice touch. the building itself is pretty old so be prepared for some imperfections although everything is very clean. the elevator is little scary you have to manually open the door. each time we got in we found ourselves praying we didnt get stuck! the bathroom was also quite small and could use some renovating. the breakfast each morning is complimentary and absolutely delicious ...everything from homemade quiche to eggs to blueberry scones. you eat downstairs in a parlor overlooking the courtyard it takes you back to old england charm. the location is on a busy street in between the actors theatre of sf and another hotel the petite auberge which has the same owners. parking is much cheaper in comparison to other hotels nearby but it does take about -- minutes each time for the valet to pull it up. union square is within walking distance as is chinatown. overall a charming and quaint hotel. lots of great amenities and an excellent value!',happy
id17348,' i stayed here for a business trip and while the location is terrific the service and amenities were a disappointment. this is an older hotel that has been decorated in a sort of shabby chic style that i found quite appealing. my room was rather small and the bathroom was tiny (no space to store your toiletries) but since it was obviously a sort of historic hotel this wasnt a big problem. the bed was super comfortable and the linens and towels were nice and soft. my problem with the hotel is the lack of reliable internet service. im self-employed and have to stay connected when out of town. the free internet is so slow that you can barely check your email. be prepared to pay extra for a higher-speed option or use your own wireless card if you wish to stay connected. my second concern was the in-room coffee service. my room was equipped with a keurig single cup brewer but i like to have several cups of coffee each morning before leaving my room. i asked for extra coffee at the front desk and they appeared reluctant to provide it by first asking did you drink it all already? when i explained why i wanted more the desk clerk said shed have to ask someone else to bring it. she offered to have it delivered to the room but i had brought my mom on the trip and didnt want to wake her up. i waited quite a while for the coffee but it never arrived. i went ahead and bought keurig packs at a nearby starbucks and used those for the remainder of my stay. i would recommend this hotel for a girls weekend of shopping and eating out. it was perfectly situated near lots of wonderful stores and restaurants. it is not fancy but it is clean and felt safe and secure. i would not recommend it for business travelers or people who are looking for somewhere glamorous or romantic to celebrate a special occasion. interestingly this is not an inexpensive place to stay. i stayed at the westin in june and it was quite a bit less than the galleria park.',not_happy
id17349,' wonderful wonderful wonderful. alas we only stayed one night but it was great. to get to times square you make a left outside of the hotel and then at the corner another left and it is ahead about - blocks. great location. the staff was gracious and everything looked gorgeous because of the holiday decorations. the room was beautiful and the bed was comfortable. the bathroom was large. overall we would recommend anyone to stay at this hotel. our only complaint was that we like to sleep with white noise and the ac kept turning on and off all night even though i set the thermostat really low. the lobby is beautiful. i cant say enough about this hotel. we highly recommend it.',happy
id17350,' the good: friendly front desk staff free newspapers average room ok bed. location fine in area w-other hotels. seems safe. indoor pool. breakfast average--continental breakfast items waffles too. the bad: room needs some touch ups. a little paint here and there tub needs glazing a-c rattles.',not_happy
id17351,' my youngest son was married february - ---- in austin texas. the wedding host hotel was the driskill and the reception was held there. the hotel is located in downtown austin on sixth street and brazos very near to the center of the austin nightlife the live music capital of the world the state capitol museums st. mary is cathedral and other attractions. the reception was very very nice on the mezzanine with one huge room and several smaller rooms off the large room. there were at least --- people at the reception and it was not crowded. the food and service were superb. the dance floor was small but adequate. this is an historic luxury hotel with some very fancy special rooms. the other rooms are small because it is an old hotel but the bathrooms are very clean and modern. everything is maintained in excellent condition although the rooms are dark. the decor historic atmosphere luxurious setting and service are outstanding. even with the wedding discount package the rooms are high priced. for us this was a special one-time occasion that was worth the price.',happy
id17352,' my wife and i stayed here from septembe --th - october - ---- in connection with an ace hardware convention at the city is convention center. it is a nice ten minute walk to the convention center as well as the popular gaslamp entertainment district and sports stadium. i dont understand the previous comments about this place needing updating - the lobby areas and our room decor were excellent. we stayed in a non-balconey room on the --th floor overlooking the bay. this hotel is directly across the street from seaport village - a collection of neat shops and restaurants. the included breakfast buffet was one of the best weve had at embassy suites - weve stayed at about eight others. everything on the buffet was fresh and tasty. the nightly hour bartenders were friendly and generous. we never waited in a line for either drinks or breakfast. we had lunch at the on premises restaurant upon our arrival and the food was great. we didnt eat there again however as there are so many other places. the equipment in the exercise room was above average (i.e. it all worked..) although the sauna struggled to get above ---. i have to agree with a comment by another reviewer below - if getting a tan is high on your list - this isnt the best place to stay - there is a sundeck off the indoor pool area but the sun hits it only from around noon until -pm (in october anyway). we snuck into the manchester grand hyatt is super-fantastic pool area across the street two days without any problems. the staff at the hotel was friendly and as noted below the airport shuttle runs hourly on the hour. id certainly stay here again. two reasons im rating it -stars instead of - - number - - a hotel in a city with the best climate in the us should have an outdoor pool and number - - the front desk should have some extra money on hand to accomodate reasonable guests needs - they had to get the manager to approve cashing a lousy $--- american express travelers check - usually - they dont cash that large an amount...',happy
id17353,' i have had the good fortune of traveling to -- countries on - different continents. at no point have i ever encountered such wonderful hospitality. there is a lady named maria that works in the hotel restaurant. she is by far the kindest most gentle soul i have ever met. my father is receiving treatment for cancer in houston. she treats he and my mother like they were her own family. her kindness does not go unnoticed. she is definitely a wonderful person and employee and should be treasured. thank you maria.',happy
id17354,' compare to the other same-class hotel ive stayed this is an ok hotel i think. not really impress with hotel interior & facilities except that everything is big as typical american hotel :). outside & inside looks tired & old. the staff was great though.',not_happy
id17355,' i had a very nice - night stay at the homewood suites near dia. the rooms were nice the breakfast and evening reception were quite good and the staff was friendly. the only reason i marked this as - stars is that an ozone machine (used to improve air quality) was in my room when i arrived. i had only booked the room about an hour prior so i understand it was short notice but i would expect a hotel to know which rooms have maintanance work going on in them on a given date. other than this i would have give the hotel - stars.',happy
id17356,' my entire experience at this hotel was simply wonderful. from the email that greeted me before i even showed up asking what they could do for me to all of the very helpful staff. i used the workout room and took advantage of the breakfast that came with being a hilton honors gold member and it was fantastic. when i arrived in my room there was a little goody bag considering it was halloween weekend and it hit the spot. fantastic experience',happy
id17357,' if you need to stay downtown then this is a great choice. built in ---- the club is an actual athletic facility with rooms on the --th---th floors. since it is not a hotel there are limited hours for the restaurants and athletic facilities especially on weekends. so if youre counting on using the pool during your stay then call ahead for the schedule. that being said...the king deluxe room i had was just like the photo. it is nicely decorated with restoration hardware fixtures and fittings and frette sheets and towels. the only thing i would note is that some may find the decor a bit dark: brown linen wall paper brown carpets etc. so you may want one of the other rooms that have a different decor scheme but dont look as nice on the website (didnt see them personally). the common areas are well-decorated with california impressionist and other original paintings and portraits from the late ----s through the ----s (i think). the athletic facilities are stae of the art and there is a rooftop sundeck which i didnt personally see but was used for a wedding one night (my room was so quiet i heard no noise at all from the wedding). loads of free channels on the flatscreen. youre given a nice bowl of fruit (nothing rare and exotic but fresh) at check-in and the breakfast buffet in the morning is very filling: cereal yogurt fruit and french toast (weekdays there are omelet and waffle stations). the service in the restaurant is outstanding and very attentive even though i had a voucher which stated that a tip at breakfast was unnecessary. the only other thing i had at the club was an excellent tuna melt in the sports bar. the club is close to publc transport-- a block away from the santa monica -- express and near the -th street and pershing square metro stations. it is also close to bottega louie - grand and other trendy nightspots as well as a big lots. it is reasonably close to the staples center as well as a ralphs so if you dont feel safe walking around at night a cab wouldnt break the bank. again if i needed to stay downtown again id definitely stay here. great atmosphere but again remember: it is not a hotel.',happy
id17358,' husband - kids and i stayed at the red roof the night before we flew back home. i have to say that we had a very pleasant stay. checkin was prompt and curteous. the room was nice and clean and did not smell. basic room amenities but that was ok since we were only there for overnight. the kids enjoyed the indoor pool. it was not a very big pool but since they were the only ones in there it was plenty big for them. we used the microwaves in the eating area that night for a quick evening meal. it was nice eating there instead of in our room. there was complimentary coffee juice cappuccino hot chocolate even later in the day which was nice. the complimentary continental breakfast was basic but nice. there were sara lee muffins danishes fruit assortment of beverages that were listed above and cream of wheat. a nice kickoff before heading to the airport. we did not use the shuttle service since we had a rental car but i did see a signup sheet where you signup the night before. i also saw the shuttle driver check the sheet and call for those that needed the shuttle. seems efficient to me. i thought it was a great value. we had a coupon for --.-- and definatley thought it was all worth it. i would stay here again if i need a hotel near denver international.',not_happy
id17359,' after reading mixed reveiws on this hotel we decided to take a chance for a trip down memory lane given this hotels history this is where we come to the only good feature. the hotel was obviously grand in its day the entrance and reception area have some great features but it is all been renovated on the cheap and once away from this area we come to the real story as mentioned in previous reviews its a dump. we are very seasoned traveller and have stayed in all type of hotelsmotels etc all over the world and know what to expect from most places but ths place is just too misleading. we had a newly renovated room with balcony overlooking the pool (sounds good huh? ....well it wasnt!) the room was quite large but had a very odd smell renovated meaning a lick of paint on a -- year old door and someone had brushed the carpet. the balcony had a flooring of sharp loose gravel very dirty old plastic chairs and a palm tree which encrouched into the room! the pool and this is probably unfair but it just looked dirty and so we didnt use it. breakfast comes free but once again cheap produce and pretty much on a first come basis (dont leave it late). all in all we had pre booked and payed online through expedia (£-- per night) but we found it in a hotel voucher book we picked up in vegas but it wasnt called the lafayette it just said inns & suites you could tell by the photo and the address and was $-- + tax about the same money so our advice would be look before you buy.',not_happy
id17360,' this was my first time staying at the andaz on -th avenue and i have to say that my wife and i had a wonderful time there. the room and decor was relaxing and modern. the service was warm and accommodating. kelly at the front desk always addressed us by our names and always inquired if we needed anything and greeted us with her great smile. joe was also very helpful. new york is a fast and busy city but every time i stepped into the andaz we felt at ease. their gym is accessible -- hours a day which is great for guests traveling from a different time zone. coffee is ready in the lobby every morning and wine is offered every evening. it was raining during our trip so umbrellas were offered at the door for guests. staff members flagged down cabs when it was pouring outside. im very appreciative of all the hard work the staff puts in. kudos to them. we thank you for your service.',happy
id17361,' checked in around midning and air condition didnt work got hardly any sleep because it was so hot. the maid was just excellent friendly and made sure the air condition was replaced with a new one - she even came back later in the afternoon to check out that it was allright. gave her a good tip since you dont experience such a friendly maid anywhere else. i had my laptop with me but unable to connect to the wireless - major irritation. the location of the hotel is excellent close to everything and in most places are within walking distance. the condition of the hotel is not the best the elevators are very slow but the room was okay - if you ignore the ac issue.',not_happy
id17362,' overall this is a nice property and a quality hotel located at the san diego airport. i would not rate it a business hotel more of a family hotel you would expect to find next to disneyland. if you have a family attending sea world or local attractions i recommend this hotel. it is also extremely convenient to the airport. we had issues with check-in waiting over - hours in the lobby. in the hotel is defense we arrived at -pm so we were early. however the desk staff said the room was available just not cleaned. they would call housekeeping to have it prioritized and it would be ready within an hour. later another person at the desk laughed and said that was crazy housekeeping doesnt do that. after over - hours they gave me a room that was already cleaned. the biggest negative was the club lounge which we paid extra to have access to. our card key did not work so we had to go to the desk to have it fixed (again). at breakfast it was an interstate exit hampton inn with at least ----- little kids (ages - and under). wow...wiping noses and then pawing through the pastries eating from the line taking stacks of things...real disgusting mess. we also had an issue getting to the lounge and central elevator because of a closed for contrsuction hallway which the desk told me was incorrect you just must be going the wrong way . the desk staff was very unhelpful and definitely never once asked about out stay. i would have told them and moved on. now i am just disappointed.',not_happy
id17363,' great location close to transport penn station bus station many attractions macy is. room very small and heating not working well. the room was refurbished clean quiet and had a fab view especially at night. staff helpful when needed and security (show keycard to go to elevator) reassuring. the excellent tick toc diner attached to the hotel had an amazing range of very good food at competative prices. while i am aware that there are far better hotels in new york the new yorker is excellent value for money and location.',happy
id17364,' stayed here for business and was surprised that it was not nearly as nice as every other westin that ive stayed in. room had a problem with the entry-lock mechanism requiring me to return to the front desk twice to get it fixed. there was a lack of adequate communication between the manager and maintenance so i nearly had to postpone reservations for a business dinner meeting. no one offered anything more than a were sorry. the hotel is an older piece of property and needs tlc and attention to detail. you can tell that is it has undergone at least one facelift but it needs another. the bed was nice and the food was good so that went a long may toward the average rating.',not_happy
id17365,' superb hotel everything is very well considered. lots of nice little touches for a brit who travels a lot in the usa this is the first time i ever had a kettle in the room boiling hot tea on demand !! the common areas are beautiful from the piano in the lobby bar to the enclosed garden excellent. location is great exit the lobby turn right then at corner of block turn left for washington turn right for georgetown. both an easy walk. if you turn left youll hit a cvs and a walgreens within minutes - handy for essentials. we used a taxi for union station one day fairly heavy traffic $-- for four. walked to dupont caught metro at peak to union station $-.-- each for two. agree pool a little dated but overall will definitely stay again and recommend to everyone.',happy
id17366,' stayed here for - nights on family tour of new england. couldnt have chosen a better location we walked straight out of the hotel into the middle of everything you need in boston. great to stay in such an historical building. we are a widely travelled family and rarely have we stayed in a hotel that has felt like a home. we had a very large room very clean with an excellent bathroom. on the first night room service brought complimentary milk and cookies for the children. the whole experience was very comfortable. only drawbacks - no pool and the car park around the corner was at $-- per day the most expensive we saw in boston. however it was a nightmare navigating the one way system through boston to the hotel and easier to leave it there. apart from usual sights dont miss courtyard of boston library which we found by accident finding a loo for our daughter. tube is great but trip to harvard is an enormus disappointment. we loved boston for its compact size and mix of old and new and the stay at the omni parker was the icing on the cake. we planned to stay - nights but found - days in boston enough.',happy
id17367,' i stay here once a year on business and always feel safe and well cared for. food is actually pretty good. rooms can vary quite a bit in size and layout but always comfortable though sometimes a bit tired feeling. kimpton does a very good job of making clients feel cared for. a few qualms about walking back to hotel late at night but never had a problem',happy
id17368,' a nicely designed hotel very close to osu and stores and restaurants all around. the staff was excellent. the manager spent ----- minutes patiently listened to a marriott rewards elite member who believed he was being wronged by the corporation...and then thoughtfully explained the pricing for the wines in their pantry. excellent personalized stay with a modern ultra-clean room. having a small bathroom separate from the shower area (in a different room) is a very nice touch especially if youre favorite other or kids are there with you.',happy
id17369,' i stayed for one night in august and yesthe airconditioning worked very well. my room on the - floor was very small and the bathroom was straight out of a budget motel. the staff insisted that this was a non smoking room but the drapes and bed spread smelled unpleasant. howeverthe furnishings were pretty and the small room was comfortable. the lap pool is a plus-it was great to know exactly how many laps to a mile.',not_happy
id17370,' great hotel in a brilliant location. having stayed on --th - --th street on times previously visited the city --nd street was the place to be. we had a great time. first night we were cold and asked for more duvets along with extra pillows as we only had one each and within minutes there was a knock on the door with what we asked for!! subway across the road to take you to downtown attractions bar is expensive but no more than you expect if staying in times square. sales were on in shops which really made a difference to our shopping budget. all in all would highly recommend this hotel.',happy
id17371,' confusing elevators! getting from room to parking garage was a hassle. great bartenders in the rest-bar area. good for conferences although no one provided service in the business center. state of the art on ut campus. nice earthy zennish feel. fantastic museum across the street. will return in october ----.',happy
id17372,' i had mixed feelings about reserving this hotel but it was a pleasant experience in the end. we went to detroit for a tigers game and birthday celebration. our group was spread between the marriot (at the ren cent) greektown and the milner. i think i got a great deal compared to the other rooms when all i really needed was a clean bed to crash in. they put us on the -th floor nice and quiet. they didnt confiscate our beer like at greektown and our room was ready when we got there unlike my friend is room at the marriot. the room looked dated but the windows opened the window shaker a-c worked the toilet flushed no bugs towels and bedding was clean good enough! missed the continental breakfast but that is my fault. my hat is off to a really cool old hotel. the staff was great the security guard i talked to had worked for the hotel for over -- years that says something to me. i will be back! thanks',not_happy
id17373,' the -st national assembly of roman catholic filipino priests (serving the church of the usa) was held at the westin lax hotel (nov - - -- ----). with early reservation some of my fellow volunteers were able to get a room at the westin. with the --- priests that attended the event -- of the priests (hotel is oveflow) were booked at the four point hotel. i was offered to stay at the four point but i chosed to check-in at the la quinta since it is just a walking distance to westin. i stayed tue night (-------) then came back with my husband on thurs night (--------). tue night at --:-- my toilet bowl was clogged and i called the registration desk. in --- minutes the maintance guy was knocking at my door. what a great service! i would like to commend frankie & alex at the registration desk for a great service we received from them. very friendly respectful and accomodating. tue when i had my parking ticket validated frankie greeted me by my first name with a friendly very professional way hi marilou what can i do for you ? with him was alex who also greeted me with a smile. in my mind i said this is the kind of employees every place should have. thurs when frankie saw me again he said welcome back marilou . my husband met both frankie & alex. comment from my husband.... - great guys-employees. thank you frankie & alex for a great experience we had at the la quinta hotel and thank you to whoever hired these two guys. great choice. question: is it okay with la quinta management if we invite frankie & alex out for lunch? marilou cruz',happy
id17374,' we stayed in blakely ny on -- th august for - days.our booking was made - months prior to our trip.we had - rooms one for children which was indicated by their ages during reservation.we arrived after a -- hours flight in the middle of the night and were offered - rooms one on the -- th floor q and the other on the - nd.we were so tired and didnt want to make problems but when we saw the room number --- we couldnt believe our eyes.it was on the basement level and when you looked out of the window all you could see was a huge truck size machine which was operating non_stop with such a noise that it was impossible to sleep even with closed ears.the manager on duty said he could do nothing till morning.our room was replaced the next day with another on the -- th floor.it is not possible to understand how such a place which can only be named a horror room is offered to guests. the location of the hotel is in a walking distance to many sights.the rooms and the bath rooms are clean the bed is comfortablethe kitchenette is useful and well equiped. the breakfast is very weakeven an egg is extrathe service is slow.',not_happy
id17375,' as much as i hate to be negative i have to say i would never ever stay here again. other reviewers have stated that the lobby is nice and that much is true; its just too bad that the rooms are so grungy! the bathrooms need to be completely gutted and re-done. they could not have been touched for at least -- years! the wallpaper is old and peeling the bathroom door had a hole in it the sink and counter and bathtub are so old that they have permanent stains all over. the bathtub floor moves! it feels as if they placed a plastic liner over the old bathtub; needless to say i dreaded taking a shower everyday!! the bedroom has old wallpaper drapes and carpet. the furniture is okay but the upholstered chairs have stains on them - which is pretty gross. if i pay for a hotel for a week and it is rated a - star i expect the accommodations to meet or exceed my own homes accommodations. do not be fooled this is not a - star hotel. the only positive to this hotel was the location as well as the fact that the majority of staff we came across were pleasant and helpful. with this said i can say with certainty that i would not return to this hotel unless a major renovation was completed.',not_happy
id17376,' we came here for brunch and it was amazing. the decor atmosphere and drinks were great. hotspot in ny definitely worth the trip.',happy
id17377,' the staff at this resort are more than just amazing!! we had friends visit us for the day when tragically their -- year old dog ran away from their vehicle on arrival. the resort staff worked so well together and found and returned her in less than - minutes . remember this is a -- acre resort !! how amazing and kind for them to respond to our friends pet as if it were someone is child. bless everyone who helped!!! return a childs bestfriend',happy
id17378,' we decided to stay at this hotel because we had stayed there previously many years ago and because of the great location. the location is very good for seeing the main tourist sites of seattle. it is within walking distance to pikes market pioneer square the waterfront ferries and shopping. you could either walk to the space needle or take the monorail from the shopping center that is next to the hotel. the hotel is also located across the street from nordstrom and macys for those who like to shop. the rooms were very clean but showed some age. the bathroom fixtures and bedspread had seen better days and should be replaced. the service from the staff was inconsistent. some of the staff were very nice while others were not. overall i would recommend this hotel and would have rated it higher had the service been more consistent and room been updated.',happy
id17379,' hotel is in a convenient location with shuttle service to and from the airport. we checked in around mid-night after a very long flight and the front desk employee was very friendly and helpful. he even brought up a foam pillow when despite my account preference as the result of allergies all the pillows were feather. the foldout bed was representative of all foldouts but the room was spacious and easily accommodated three adults. breakfast was a nice small buffet style meal and checkout was quick so we were back on the road in short order. i would absolutely stay at this hotel again.',happy
id17380,' i only booked this hotel - days before departure after reading terrible reviews about a different boston hotel and got a good weekend rate. the room was lovely i booked a queen bed room and it was far bigger than an equivalent room in london a small fridge in the room was a pleasant surprise. the bathroom was small but very nice with a large walk in shower aveda products and an excellent hairdryer also a bathrobe. there are larger rooms available (i always study the floor plan on the fire instructions) but this was perfectly adequate for - people. there is a turn down service every evening with lindt chocolates. we only ate breakfast on the first morning it was rather expensive and disappointing. the restaurant was closed for refurbishment the following day so it may change when it re-opens. the irish bar downstairs was okay but not much irish atmosphere they also serve food but we didnt try it. there is free coffee in the lobby but limited hours during the breakfast period possibly until about --am. it only takes about ---- mins to walk around to the prudential centre a local mall. the prudential tower is open for a panoramic view of boston which was good but dont expect a similar experience to the top of the rock in new york. it is possible to buy a discounted ticket for this and the duck tour the ticket desk is in the mall upstairs from the cheescake factory. the nearest mbta station is less than - minutes walk away it was manned and we were given assistance to get the correct charlie card which is similar to the oyster card.',happy
id17381,' my mom and i went to dc over columbus day weekend and stayed at the omni. i had come across a deal on travelzoo for $--- per night for this hotel which is an unbelievably awesome rate!!! the hotel is older but full of character and splendor. the lobby is breathtaking with ridiculously high ceilings glass chandeliers and dozens of roses everywhere. the location is beyond excellent. - min walk to the metro. there is a cvs next to the metro..not big but we went there to get water and bandaids so it served its purpose! there are numerous restaurants a block away. read my review on what i did and where i ate: http:--www.tripadvisor.com-showtopic-g------i---k--------just_got_back_here_is_what_i_did-washington_dc_district_of_columbia.html what i really liked about the omni is that is was safe to go out at nite and have dinner. for those of you looking for bars-nightlife i didnt look but im not sure if there was anything around. my second fav were the beds...heavenly!!!!! the bathroom is on the small side. now my mom had stayed there in aug for a conference and she had a room with a bigger bathroom. since it is an older hotel the rooms are not cookie cutter - they are shaped and laid out differently. some have balconies some dont. valet is $---day with in and out privileges. cabs are always waiting outside the hotel. doormen are always there to help you. i would have given this review an excellent. however there were - issues that annoyed me and i wrote to the hotel about them and never heard a response. -. my luggage did not get to room until - hour and -- mintues later after we checked in. noone cared that is was floating around the hotel and unattended for that period of time.....i brought to the hotel is attention but never even received an aplogy. -. i found broken glass on our bathroom floor and took it to the front deask and asked for a manager. her attitude was very blase about it. i wonder what her attitude would have been if i had stepped on it! -. maid service was not good at all. made the beds..that was about it. i would stay there again if i got a good deal again because of the location.',not_happy
id17382,' this hotel is a very mixed bag. on one hand the hotel staff is personable and has been very friendly and accomodating the rooms are large and comfortable each with excellent and varied views of either kenmore square the charles river with sailboats and rowers the fenway baseball park boston university or the back bay area of boston complete with prudential building for $---...and the hotel is in somewhat of an interesting (but filthy and unkept) original condition. on the other the hotel is filthy seemingly in a perpetual state of dusty and perhaps dangerous (asbestos dust?) remodeling may have a lot of party groups who have trashed the room i am in at this moment. the surfaces of all the furniture are (were...i cleaned with one of the wash cloths and lots of soap and water) sticky and gooey (no kidding) and are severely chipped abused and nicked. the room is in the style represented on their internet site hotelbuckminster however the condition is poor extremely worn and the furnishings are incomplete. i dont have curtains a coffee table a table with chairs or flowers in the fireplace...as depicted on their web site. however the rooms are huge the large windows open (one even has a screen)...i have a two bedroom one bath with separate living room suite overlooking kenmore square and boston university campus with a peek at the charles river high speed internet access a desk (not depicted on web site poor condition but servicable) views and an excellent location. i just walked to the mfa neu up mass ave to newbury st. then back on commonwealth with great food shopping cultural and natural activities. i encountered many t stops on my walk but all within walking distrance. security and safety? i dont feel expecially safe in my room since the security bolt on the door does not work and im reading a previous reviewer state that their room was entered at --pm by a questionable employee . but i hope to live and perhaps return to the hotel buckminster when my son is enrolled at neu. i guess i like an interesting adventure and dont count on standard amenities like cleanliness and security. i am intrigued by the ambience of this ill kept but friendly and interesting place. however these issues should be considered when deciding to book here since this hotel has a - day cancellation policy...!',not_happy
id17383,' just returned from a five day business trip to sf. we needed to be close to downtown businesses off market street with govt rates. few hotels had availability even several months ago when we booked. it is the height of the tourist season afterall. we chose the hotel palomar based on other tripadvisor reviews. good choice. we had two rooms--atrium room was very light and quiet. street rooms are noisy on lower floors; fine above five or six. atrium room and bath was exceptionally large; other was small and tight with two beds. handicapped bathroom was without a walk or roll in shower. however the excess of grab bars made it useable. the staff are very attentive. we especially enjoyed and visited with the head bell man the doormen and the security men on in the evenings. because we were there a full week they got to know us and our comings and goings. they made the best suggestions. concierge service was adequate but not very experienced or with first hand knowledge. often they relied on reports or questions from prior guests all stored in the hotel computer. they did suggest a -- person van tour of the wine country for us that i also recommend--pacific tours. although the hotel was short-staffed in housekeeping what ever we asked for at the front desk was promptly received or corrected--too few bath towels for two more soap change the hypoallergic pillows etc. yes the low flush toilets are noisy...they all are. yes the lobby is minimal--but there is a lovely quiet sitting area on the fifth floor which we used nightly for business meetings. we could even have a drink or order soup or lite fare during our meetings. my mom sat out there with a friend one day while the room was being made up. yes the restaurant is pricey. but it is totally in line with any other top flight restaurant in sf. it is rated the best french restaurant in the city. nearby is annabelle is which is reasonable and the food is very good. note annabelle is has a restaurant and a bar menu that are totally different. also nearby in the westfield mall is a food court with all types of ethnic and uncommon fare at low or more typical sf prices. in the mornings we used the hotel car service to go to our work location. ideal with our brief cases and computers we went door to door at low cost and maximum convenience. that should be arranged with the door man in advance. the service is first come first serve on weekdays. our rooms were exceptionally clean comfortable and the location cannot be beat. it is about two blocks from moscone center too. i recommend the palomar to every moderate priced business traveller. they had free wi-fi too.',happy
id17384,' the only positive experience about this hotel was a comfortable bed and it is location. very comfortable bed and being right in the heart of the gaslamp district two blocks away from the convention center was nice. you had to pay an obscene amount for internet which after you paid for it didnt work. being so close to the convention center you would think the hotel would realize the importance of internet to business travelers. the hotel restaurant-bar was closed which was unfortunate but not that big of an inconvenience due to the location of the hotel. there were plenty of restaurants within walking distance. however there were no vending machines which i could find to just buy a coke for the evening. the noise level on a saturday night was a bit excessive due to the proximity to so many bars and clubs. overall the hotel just had a very old feeling. it didnt feel like a historical building with history attached to age it just felt old and run down like nobody wanted to take care of it but still wanted to make money off of it. my advice is to pay a little bit extra to stay in the hilton gaslamp down the street. it is about $-- more a night but completely worth it.',not_happy
id17385,' this hotel is awesome. equivalent to a ritz carlton.',happy
id17386,' i wasnt here long enough to enjoy everything the hotel had to offer but it was still a great stay! good sleep! good service! cant complain!',not_happy
id17387,' good: the clerk next to the clerk checking me in upgraded me from a king to a corner king. customer service is very polite and quick to remedy situations but the situations should not have existed (see below). bad: i waited over an hour in my room for my bags and had to call for them three times. when i took a bath i found that the rails in the bath were covered in soap scum and kinky black hairs. housekeeping had to use tilex and brillo to remove it the next day. i had to ask what floor the pool was on. i was not told at check in nor is it listed in the room or anywhere else. service at the restaurant was terrible. i had to track someone down to refill my water and my entree was cold in the middle. the power went off in my room when i was blow drying my hair using the gfi in the bathroom. the sheets on the bed kept bunching up - a flat sheet is used on top of a thin blanket instead of a fitted sheet. the bed itself was comfortable but constantly adjusting the sheet all night took any comfort it offers away. also areas of the walls and ceilings and two of the lamp shades had water damage. as i said before all staff was very polite and were quick to remedy the situations that arose but i should never ever have to ask once - let alone three times - for my bags to be brought up to my room. i should never have to ask for housekeeping to come and clean soap scum and other people is (pubic!) hairs off the bath tub. i shouldnt have to guess where the pool is. and i shouldnt have to wait -- minutes in the middle of blow drying my hair for the power in my room to be turned back on (only my room was affected- this was not from a storm or anything it was because i was using my hair dryer and had the bathroom light on). overall a terrible experience and the only way in which i will ever stay in a hyatt again is if i am personally apologized to.',not_happy
id17388,' my -- year old daughter and i stayed here in december. we walked everywhere! such a great location to dining shopping and the theater rockefeller center central park etc... rooms are nice and roomy for nyc. ask for an outer room.',happy
id17389,' i liked the hotel overall but thought it was a little scruffy around the edges. ive posted two pictures to illustrate this. it may be picky but it is good to show you the pictures they dont show you on the hotel site! the overall hotel wasnt terrible just a little old. stay here by all means if you like to save money for other things as i do. i did like their lobby and there quirky old lift . the kitchen was good and the room had free wireless. but somebody should hire a new maintenance guy.',not_happy
id17390,' hotel was very clean. the staff was very helpful and kind. great bar and restaurant downstairs. i love the place...def. coming back.',happy
id17391,' this hotel was a bit disappointing. based on reviews in this forum we spent two nights here to take in some cactus league games. the location was convenient. no problem checking in the room (a suite) was very large: actually two normal rooms with two bathrooms two tv is small fridge. king beds huge and comfortable. there were some problems. two lights in the room did not work one shower did not work and the rooms while certainly not really dirty were not as clean as one might hope. neither bathroom had tissues. there were a couple of small pieces of tp in one bathroom floor a bottle cap on the floor in the bathroom and the last occupant is cell phone charger was still plugged in. the room was quiet except for late night partying by a group by the pool just outside our window. a-c and heat worked fine. this room was away from the freeway had no freeway noise. the breakfast was standard fare for a hotel in this class. part of the problem here may be that new owners are not up to speed but in any event ill probably look elsewhere next trip.',not_happy
id17392,' we only stayed here one night (came to do the indy car experience at the track). the hotel is centrally located & easy to get to. it located a block from a mall & near all restaurants. the people at the front desk were very friendly. the room was very nice.. not overly fancy or even furnished.. but it was big & had everything we needed. we got a suite (it was $- more than just a regular room) and it had a separate room with french doors & a sofa flat screen tv & a desk. the bathroom was big the bed & pillows were comfy as well. they do charge you to park.. i think it was $-- for the night. we didnt want to eat breakfast in the hotel (as it was expensive as most hotels are) so.. we asked at the front desk where a good place was.. they told us le pepe.. which was about - blocks north. it was very good & reasonable... (i-hop prices.. but much nicer). the city of indianapolis seemed clean & not very busy (im from the northeast.. used to nyc). if we had more time we would have walked around. im sure this city gets packed during the indy ---... and there are other hotels in the area (westin etc).. this one got the best review that i read... and i agree.',happy
id17393,' one of the best all around places to stay in the d.c. area. everything u need is within walking distance. highly recommend',happy
id17394,' we stay here for - nights and we really its location that allowed us o stroll to most of the tourist locations in mid-downtown. if you have a chance try to reserve one of the rooms that have been recently redecorated (top floors). i was a little bit disappointed with the fact that wifi connection was not complementary',not_happy
id17395,' this hotel is an exceellent choice for your stay in the big apple. it is conviently located to shopping(eg macys on -- st) dinning the theatre district madison squrae garden and a host of other interesting big apple sites.',happy
id17396,' it has only been a week since our trip to san diego over the thanksgiving holiday and a promise i made myself was to be sure to do a review on trip advisor. i am not often that ambitious about doing so but this is a hotel worth trying if you are heading to san diego. the setting is gorgeous along the san diego bay - upgrade to a higher floor and ask to be on the bayfront. our view was stunning as we overlooked the bay the bridge to coronado and the embarcadero. the hotel staff was absolutely incredible. who expects that your wait servers would be as sweet and caring as carmelita who served us in the vela restaurant twice. such a wonderful kind lady who actually took time to make us feel at home. our bell men and concierge services were equally impressive - always taking time to reach out assure we had directions assistance and a few laughs too. whoever is managing this hotel has found the right formula... kudos to them for making sure that you have outgoing friendly employees. even the fedx shipping clerk was kind and helpful. the hotel food at vela was delicious... specialty pastries wonderful breakfast buffet with an omelette chef who cares about his customers and was also engaging and a great chef. we enjoyed sitting outside by the firepit area which is an added bonus on cool evenings when you just want to prolong the wonderful san diego weather (-- degrees). i cant say enough about this hotel and would recommend it in a heart beat. go there walk up to seaport village eat at the wonderful restaurants tour the uss midway take advantage of a segway tour (we did and that was terrific as well -another side of san diego go to the safari park la jolla - especially the hiking at torrey pines state reserve visit the zoo take a harbor cruise) - it will be the best vacation ever.',happy
id17397,' ive just come back from new york where i stayed at this hotel for two nights. when i first got there i was little worried because the lobby is a little dated and thought the rooms may be the same and it was on my recommendation that my - friends also stayed there but there was no need to have worried. check in was smooth and all of the staff at the hotel both on reception and the doorman were extremely friendly and helpful. when i got to the room i was also very with my choice it was lovely a good size for new york and very clean with really nice additional extras such as aveda toiletries in the bathroom. when i asked for anything to be brought to my room i never felt obliged to tip (which actually made me even more inclined to) and nothing was ever too much trouble for the people in reception. after talking to my three other friends who also had rooms at the hotel they also had the same experience. one additional positive to the hotel is the location. its literally a ten minute walk (if that) from the empire state building and macys department store and when i wanted to go further afield there was never any problems getting a cab- even when it was raining heavily. overall i would recommend this hotel to anyone wishing to stay in new york. great value for money lovely rooms friendly staff and the perfect location....what more could you ask for?!',happy
id17398,' we really really wanted to believe the nice and positive reviews on this hotel; we were going to be stuck staying there because we booked on hotwire. turns out the bad ones are accurate. and we will never use hotwire again. the hotel is at best a two star; it has too many deficiencies to be ranked any higher. it seems to be - from the remnants of its previous life (an old ac unit painted door jams) - to be a cheap slap some paint and put up some wallpaper reno of a dump. we were the victim of their bait and switch program - get a room through hotwire get put into a closet that overlooks the dumpster complain and agree to an upgrade for $-- to $--- - nite we saw the list when we changed rooms - there were a dozen others who got taken by this (and they screwed up the room move). the list is long. no towels wet comforter and pillows when we arrived back in the room at - pm no sheet under the comforter no coffee maker a rusted filthy ac unit no breakfast restaurant. maybe worst was the subject of the most apologies from hotel staff - the hotel rents the roof top bar to other people who employ rude thugs as doormen. these morons seem to enjoy bothering every hotel guest they can every chance they get. and coming home from dinner every night the front lobby area was blocked by patrons of the roof top bar. horrible experience.',not_happy
id17399,' the location of this hotel puts you in the midst of the city is best shopping districts. in one direction is the westfield centre and in the other direction is union square. the cable car line is right outside the door. the rooms are clean and comfortable and the bathrooms are completely remodeled. the late afternoon wine hour is a nice way to relax after shopping and a great start to your evening. if proximity convenience and hospitality are important then the hotel union square will meet and exceed your expectations. i live south of san francisco and i can take bart and not have to worry about parking a car. you cannot go wrong here.',happy
id17400,' stayed in when considering moving to the metroplex (dfw) area. it is definitely not in the mix of things. it is far from downtown and a bit away from restaurants and things to do. we had a suite with a kitchenette and separate eating area. the bed was very comfortable (hamptons always has nice beds!) and the room was nice. it was very reasonably priced for the type of room. if you are a tourist wanting to be near the sights and sounds of the area this is not the hotel for you. for business travelers needing to be near alliance park this is a good choice.',happy
id17401,' i was invited to tag along with some friends that were staying at the crystal pier for a few days and i am so glad i did. the location is amazing the cottages are nicely furnished and the sunsets from the pier are spectacular. a few negatives; we were given cottage -- which appears to be the “runt” of the cottages. it didn’t have a futon as the other cottages have but it did have two twin size roll out beds. we had our own patio but it was so small that it only contained one lounge chair and a small round table with two (not four) patio chairs and no umbrella. the kitchen was so small that we couldn’t reach the microwave unless we moved the dining chairs away from the table. another issue was that none of the outlets in the kitchen worked except the one the toaster and coffee pot were already plugged into. from what i could see of the other cottages ours appeared quite a bit smaller. we were disappointed that we didn’t have a french door as the other cottages did and we had to park a good distance from our front door and not in front of the cottage as other guests could. the parking was a nightmare too. you are only allowed one assigned parking spot per cottage and you get locked in by all the other cars lined up bumper to bumper. the front desk clerk was grumpy about us driving through the gate before we got a key but no one was outside to tell us not to. she was less than friendly at check in. you’d think the front desk staff would be a little nicer and more professional for the amount of money you pay to stay there. the bathroom was fine and the shower had great water pressure. we brought lots of food with us and even made a big dinner one night. the kitchen did have all the basic necessities (pots pans dishes & utensils). you can also get a barbeque grill from the front desk (you provide the charcoal). all in all it was a fabulous stay. i will definitely return but won’t stay in cottage -- again. i don’t think it warrants the same rate as the other larger - bedroom units. there are also tons of shops and restaurants very close. i recommend visiting pangaea for a cool shopping experience but make sure you have enough time to see everything in this large and very diverse store. also try bustamante’s on garnet ave. we had a fantastic breakfast-lunch. good selection on the menu; mexican cuisine plus omelets pancakes belgium waffles you name it. all very good food made from scratch. good sized servings and each meal came with a fruit cup to start. also edgar is the best waiter-host you can ask for. he went out of his way to make sure we had a great time and everyone at the table was . be careful not to park on garnet street overnight though. i got a $-- ticket for being there between -am – -am tuesday morning when the street sweeper came around.',happy
id17402,' even though this hotel was a little out of the way it was easy to get whereever you wanted to go. that being said it was a very nice place to stay. i would recommend this hotel to anyone. the rooms where very clean and a great size. the free breakfast was more than enough.',happy
id17403,' arriving to the hotel by water taxi was a real treat and check-in was smooth. originally i was a little dissapointed with the location of our room located right off the lobby. since this was a mother is day trip and getaway i requested a different room however they were fully-booked and could not accomodate the request. the layout of the hotel is a little odd in that guest rooms are fully visible and accessible from the lobby. while i was originally concerned about the noise it ended up not being a problem as they have doors separating the lobby from the hallway where our room was and they did shut the doors at night . the room was beautiful decorated and the beds were very comfortable. the bathrooms were excellent (clean great decor and huge with a separate tub and shower and plenty of counter space - i loved it! the hotel room doors were odd in that they didnt easily pull close and you could easily leave the door ajar - not great for security. two experiences regarding service (-) i had some trouble connecting to the internet and staff was very helpful in solving that problem. (-) when we first arrived to our room first in the corner there was some leftover trash on the floor that housekeeping missed - not a huge deal but not the greatest thing to walk in and see upon arrival. we ate in the restaurant one morning and the service was fantastic! i also peeked at the meeting space on the lower level which looked very inviting and appeared to be well-lit despite its location.',not_happy
id17404,' rooms are stylish modern and fun. we stayed in room # --- a bit small but comfortable. valet parking is almost mandatory as downtown sf has few parking spots and all of them are with restrictions. be aware it is -- $ + tax. call front desk at least -- mn before you need your car (not -- mn as indicated by the receptionnist). location is fantastic close to good bars (swig) shops theaters and restaurants.',happy
id17405,' we stayed - nights before going on a cruise we got brilliant rate on hotwire this is a well run clean comfortable hotel with amazing beds > it is walking distance to all of the water front and downtown boston if you want to visit south boston it is only --min walk some great irish pubs. i would reccomend mr doolleys on broad street for great food and great music stay clear of bars a restaurants in and around quincey and fanuiel market complete rip of. i must mention the hop on of trolley and the amazing tour guide sean an ex marine he was a mine of information and so entertaining and he loves his city well worth asking which bus he is on as other folk didnt have the brilliant bus tour we had !!!',happy
id17406,' my family and i stayed at the hotel last week for three nights. the hotel was nice and we enjoyed the pool and restaurant. my husband and son liked their hamburger so much that they ate it two nights. the parking was too expensive but it was nice to be on the riverwalk. the only problem was i woke up the last night throwing up. a week later still sick i went to my doctor and the nurse told me she got the exact same symptoms staying at the hotel a month before. strange coincidence? not the trip gift i was looking for!',not_happy
id17407,' wow! this was the best hotel experience weve ever had. it is hard to pinpoint what makes it so but the entire stay seemed absolutely effortless. the hotel ambiance was relaxing from the moment we arrived. the staff is extremely pleasant and handles everything quickly and efficiently - and always with a genuine smile. it may be strange to say so but the thing that struck me most was how everything just worked. we were on the --th floor and doubt that we ever waited on an elevator for more than -- seconds and every trip up or down was speedy and never crowded (even on the weekend). our room was probably a typical new york hotel room but we never felt cramped at all as all the space was usable. the bed and bedding was as comfortable as any weve ever slept in and we slept great every night. as for service we just mentioned in passing that we were celebrating our anniversary at check-in and a half hour later a knock on our door brought champagne and chocolate covered strawberries with congratulations. there was a construction site across the street that never bothered us but we found a nice note with apologies for the noise along with a set of complimentary earplugs. we seemed to always return from our daily excursions during hour in the lobby and the cold beer or glass of wine was a welcome perk. we had serious concerns about our first trip to nyc but the muse made them all seem silly.',happy
id17408,' stayed here for - nights while attending a conference. the resort is only - --- years old and is beautifully decorated. it has an -- hole golf course and lovely pool area (with a lazy river all the way around it for tubing & some huge water slides). i heard that the spa is wonderful however i didnt have any time to spend in it. the rooms are quite large with high ceilings crown moulding and are very tastefully decorated in what i would call texas sourthwest . there is a -- flatscreen hdtv a large desk with an office chair for computer use plus a separate couch chair and ottoman. there is also a refrigerator and coffee maker. the bathroom is huge with a separate shower and soaking tub. i could tell they believe in good customer service as everyone smiles says hello and opens doors for you. this is a huge resort. over ---- rooms with tons of meeting-conference space. nice dining options too. room service was great! it is well suited for vacations or conferences-conventions. something for everyone of every age there.',happy
id17409,' we stayed here for - nights on our recent trip. the hotel is in the middle of downtown san francisco with easy walking access to lots of shops and union square where most of the tours leave from. the front desk staff where very helpful the concierge recommended and booked us in to johns grill for dinner for our first night it was really good. we used the valet service for our rental car the entry to the garage is around the corner on ellis street (just behind the body shop). if you are doing lots of tours or shopping i dont think you need a car here. the cable cars are just out the front too. the room was a nice size with a reasonable shower. we were at the front of the hotel on the fourth floor so it was a bit noisy but as we always use earplugs to sleep it wasnt an issue. we would recommend this hotel and will stay here again ourselves.',happy
id17410,' all of the wonderful reviews of this hotel were accurate. the location is fantastic literally on the trolley line and just a couple of easy blocks to beale street mud island the peabody etc. we had a larger studio which was just that - plenty of room to stretch out with a slightly lofted bedroom area - great renovation of a historic space. clean and comfortable. i was worried about soundproofing in an older building but we never had any problems. the rooftop has beautiful views of the river and the city - too bad we werent there during the week to enjoy any barbecue! the art deco lobby is quite nice. the entire staff was very friendly and welcoming - a particular thank you to tracey henninger who made sure my wife and i were treated well for our anniversary! our one and only complaint was the bed which offered virtually no support - im not sure if we got an older mattress because residence inn is beds are usually very comfortable ... but our aching backs agreed that this bed was terrible. that anomaly aside we had a terrific stay and will definitely return. highly recommended.',happy
id17411,' i really love this hotel for convience to financial firms located here. the room is one of the quietest rooms in which i have ever stayed. upon checking in and going to my room which was immediately off of the elevator bank i almost asked for another room but decided to give the room a try. to my total surprise i never heard anyone getting off the elevators or even talking in the hallway. complete quiet and i dont believe i have ever experienced this type of quiet. my room overlooked the statute of liberty which wais quite beautiful and comforting. i checked in on ---- and thought the view was fitting as a statement to our continued freedom. service seems to be good as all was in order upon my return from meetings in the evening. shower is nice and bed is extremely comfortable. room is large by nyc standards with lots of work space. great home away from home! i highly recommend this hotel for the business traveler as well as it would nice for families or couples.',happy
id17412,' just returned from a - night stay at the salisbury hotel. we found this little gem after reading reports on trip advisor. there are so many hotels to choose from we are glad we chose this one. brilliant location - minute walk to central park and walking distance to most attractions. the hotel is a little dated but this only adds to the charm. the lifts were a little slow and sounded like the rubber band would snap at any moment but it made us chuckle! the rooms were spotless. there was a large fridge microwave and coffee maker with a small sink in the kitchenette area tea and coffee supplied everyday. towels and bedlinen could be changed everyday if asked. the rooms had large walk in wardrobes with an iron and ironing board and safe (free to use). the $- breakfast was excellent value for money. we had a fantastic time and would certainly recommend this hotel to anyone visiting ny.',happy
id17413,' my wife was flying in from singapore and i was flying to meet her from atlanta. the renaissance was the perfect rendezvous. we wanted a convenient hotel close to lax that provided an airport pick-up and had -- hour room service. after reading many dozen reviews we settled on the renaissance even though the price was a bit more. i am to say we were very satisfied. the hotel is -- minutes (at most) from lax. you will probably spend more time waiting for the free shuttle then the actual ride to the hotel. the hotel is modest comfortable and modern. i have stayed at a lot of airport hotels for business and this ranks as one of the best. make no mistake this is not a resort but the rooms are big comfortable and very quiet! from our window we could watch plans coming in on the north runway of lax but the rooms were well protected against sound. parking is very pricey but that is to be expected in such close proximity to the airport. we rented a car for - day from avis which just happens to be caddy corner to the hotel. when i returned the car the following day it took me - min to walk back to the hotel - excellent location. the airport shuttle departs the hotel about every -- minutes making quick connections. we liked the hotel and would definitely stay there again if we needed a short stop over.',happy
id17414,' i went in to inquire if they had any accessible rooms available and the receptionist told me that the owner does not allow anyone to use the accessible room. he said he has no authority to make decisions on that room and it would get him in trouble. i asked if i could speak to the manager to explain the situation that i needed an accessible room and he said the room he was booking me in would be fine for a wheelchair. he said the rooms were really big. the width of my girlfriend’s wheelchair is -- inches so it is a pretty small wheelchair. unfortunately my girlfriend could not fit through the bathroom door. therefore i went back to the front desk to please ask if we could have the accessible room or a refund. the receptionist said he could not change rooms because we had already been inside of room ---. we were in room --- for maybe three minutes. after telling the receptionist that we either needed an accessible room or a refund he refused both. he got very angry at us. i kept asking politely to speak to the manager in which he refused. finally after comments from the receptionist like “i can’t give this room out because disabled people tear it up and the boss does not want anyone staying in it. the last time an elderly man stayed in it he wet the bed.” later he said “ok i’ll call my boss but he’s not going to like this. i mean she is in a wheelchair so technically she does qualify.” he called his boss(but he did not dial any numbers he just picked up the phone) and said the boss said we could stay in the room but he would have to charge us $-.-- extra. i asked for the phone to talk to the manager but the receptionists refused to let me. i told him that it’s unfair to charge us extra try to deny us a room and not give us a refund because my girlfriend is in a wheelchair. he was very angry with me. since i could not get a refund which is what i really wanted because of how horrible he made us feel because we were so tired we paid the extra $-.--. i decided not to press the issue any farther because the receptionist was getting very angry. i never raised my voice. i decided i would call motel -’s corporate number. they told me he would forward the complaint on and then they would contact me by mail in -- days. while on the phone with corporate receptionist and another customer got into an intense argument in which the police were called. after the police situation the receptionists called my room and threatened me by telling me if i called corporate he would deny everything and told me we were lucky he let us stay in the room. just not good people. very shady.',not_happy
id17415,' rugs in the room were extremely dirty which is a shame since the rooms are actually very nice. the complementary was also very cheap compared to other hotels in the same price range.',not_happy
id17416,' i dont understand how a hotel plans to make a good impression on its clientele if when you arrive they tell you - sorry we overbooked so we will need to send you to another hotel. may i also say that i booked the room at normal price - $----night - and this fact still didnt guarantee me a room. very poor planning by a supposedly --- star hotel. then they think i will simply forget about the problem and come back the next day when they have room available. sorry guys you just lost my business forever. good luck to you.',not_happy
id17417,' i travel for a living and stay in over a hundred different hotels a year and this place is by far the worst i have ever stayed at in my life! none of the employees can speak english the place is dirty and run-down might as well not even have windows with how loud the place is and i would have gotten a better nights sleep out in the parking lot with how horrible the bed and pillows were. if you like hearing mariachi music that litterally shakes the windows blaring from the adjoining bar-restaurant till all hours of the night on a weeknight no less then this is the place for you. never again!!!',not_happy
id17418,' we loved the university tower hotel. we booked it not knowing where to stay in seattle. we decided not to stay downtown because it would be too touristy and this hotel was just what we wanted. we are a young -- is couple and this hotel fit us to a t! here is the bad the rooms are small-but really who is in their room that much and the pillows are very fluffy but some of you may like that. now the good-the beds are great! the room is super cute and quiet. they have a great breakfast in the morning and are walkable to tons of cute restaurants and shops in the university district. i recommend going to aquaverde just a few blocks away to sit out on the water and drink margarita is personally! it is about a ---- min drive downtown depending on traffic but its nice because you miss most of heavy downtown traffic.',happy
id17419,' just returned from a - night stay at the st. anthony. we were attending a - day business seminar there and extended it to see some of texas. we stayed in --- huge room with a king size four poster bed that was very comfortable. the room was very clean as was the entire property. the lobby is fantastic with chandeliers ornate woodwork and photos of celebrities that have stayed there. the staff was very friendly and helpful. the location is excellent short walk to riverwalk the alamo plenty of other restaurants and shops. this hotel was built in ---- and they are just not built like this anymore! will definitely stay here again!',happy
id17420,' we stay at this hotel hotel often and continue to return based on our initial experience and their dog friendly offerings. recently their service has slipped and the staff is no longer as responsive or interested in providing a four star level of service. additionally i have booked rooms there with special packages and not received all the benefits calls and emails to management were not returned. all in all it is a beautiful building with excellent interior design offering nice proximity to downtown denver.',happy
id17421,' stayed for - nights july --. from the minute i arrived to the minute i left i was made to feel special!! a friend of mine had had surgery and met me at the hotel whilst bandaged around the head! - days later the receptionist asked how he was getting on! - not many hotels can say that the staff not only remember guests but also visitors of guests! the room i had on the -th floor was fantastic modern clean nice view incredibly bathroom shower and bath both brillian!. bed was one of the most comfortable i have slept in! i cant praise this hotel enouth. the ------- bus routes are - block walk and whisk you to downtown la or santa monica',happy
id17422,' first off i have been a loyal hilton honors member ( diamond status ) for some time and yet i feel inclined to write this review. the room service valet cleaning staff are beyond reproach as good as any place i have ever been and possibly better my issues are with the staff ( front desk ) that one deals with at checkout. i travel in goups ( business ) and when room prices are not consistent for the same room type between all of us ( we all have very similar diamond ratings ) i tend to question their logic. this is when the smiles fade and staff become non-committal then lapse into very unprofessional behavior. the long and short of it is that this hotel is a wonderful place provided you do not have any issues or questions as you feel as though you are being chastised for questioning anything and left more angry than confused. i hold over a million hilton honor points and am considering moving my business in the future to many of the other fine establishments in the immediate area. the true sign of a great business is how you are treated when things go badly or at the very least when a potential mistake has been madeand after this episode and i have seen enough. this hotel is a bad apple in the hilton chain.',not_happy
id17423,' i stayed at this location on business and found it to be great. easy access onto interstate - and and airport. the hotel and room were clean and quaint. parking was free (though the underground slots were small) but i always found a place to park. staff was very friendly. plenty of options on the continental breakfast. nice pool and hot tub. overall great!',happy
id17424,' stayed here many times. military rates are less and amazingly affordable! just blocks from wharf and china town. staff is pleasant and professional. food is very good. complimentary champagne evening receptions and morning breakfast buffet. views from --th floor dining room are best in the area.',happy
id17425,' irina borukhov was the definition of a hospitality manager. absolutely enjoyed my stay because of her efforts. a+ to her. room was a decent size for the city. only complaint was cab horns blaring. but a very nice hotel in a great location overall.',happy
id17426,' the w lakeshore is one of the best hotels ive ever stayed at hands-down. i travel a lot for business and have stayed at some very high-end places... but the w has a style all its own that really fits with my lifestyle. ill start first by saying that the w wont be for everyone. they cater to the --- and ---something traveler with a little more money to spend on interesting atmosphere. this is not an ornate old hotel with giant chandeliers and the kind of service that goes with a stuffy ambience. as an example there is a dessert on the room service menu called fantasy : strawberries whipped cream chocolate syrup and a disposable camera. there ya go. also the ladies room in the main lobby has mirrored panels that are actually --way mirrors so that as youre checking your lipstick the people on the other side can see you. lcd walls in the lobby play clips from moulin rouge the lobby becomes a bar at night the wall behind the reception desk is sequined. much of the atmosphere is fun tongue-in-cheek with a little bit of edge. i found my room to be very comfortable and cozy done in grays and purples... the bliss bath products were a great touch (i can tell you that the set of toiletries you get each day sells in sephora for $--). i found the food to be pretty good except the $-- kobe burger on the room service menu wasnt worth the $-- (but fun to try). other nice touches: in the gym they have a fridge with moist towels so that you have an ice-cold towel to wipe off with after your workout. your wake-up call isnt a recording it is a live person saying sorry to interrupt your dreams... shall we call you back in a few minutes? it is cold out today please bundle up. they play ambient lounge music in the elevators which changes slightly throughout the day so that at night the music goes more with the bar-lounge vibe of the lobby. they have a pillow menu so that you can select the perfect pillow to get a good night is sleep. id stay at the w again in a heartbeat.',happy
id17427,' brilliant stylish hotel with a residence feeling. great design and rooms super friendly staff - my preferred hotel in the city from now on',happy
id17428,' i stayed at the grand soho hotel during a very busy night valentines day. the location is pretty good about two blocks away from a major subway terminal (canal street). the hotel is situated by a very busy area however the entrance is on a less populated block. there are -- hour restaurants in the china town area and a -- hour deli directly across the street from the entrance. the employees are all really nice they never came off as snotty . upon check-in all guests received free champagne they filled our cups to the top... nice. the rooms are very clean the bathrooms have nice artistic wallpaper and are designed nicely. the tub is larger than standard size. the shower has some great water pressure a feature adjustable. the beds are very soft and easy to sleep in. the beds are queens size my boyfriend is -- and had no problems sleeping in it his feet were not hanging out etc. their television is a bit out dated however it has cable and you can watch dvds (if you bring your own - the player is free to use). the mini bar is a bit expensive i would recommend to go across the street and purchase whatever you need. the rooms are very quiet as well on a busy day i expected to hear lots of noise.... but i was left undisturbed. the hotel has multiple elevators i never waited more than a minute to use them. pets are also allowed in the hotel which is very obvious from the artwork to the pet food on the menu. there is also a machine on every floor that disburses free coffee tea hot chocolate ice and water. overall this was an excellent experience.',happy
id17429,' we spent four nights at the palace in a deluxe room. we had two double beds with luxurious bedding and the room was very comfortable with high ceilings and plenty of floor space large closet and window. the price was in the mid range for san francisco but as there are only a few hotels with indoor pools this was perfect. the location was great a few blocks to union square and chinatown right on market street with excellent access to muni bart and cable cars. mall and lots of great shopping in the area within walking distance. concierge and hotel staff very helpful with great suggestions for restaurants etc. despite other logs regarding the noise we did not have this problem. the room was very quiet and we were on the flourth floor which is the same level as the gym and swimming pool. we will definately stay here again!',happy
id17430,' this hotel is so quiet...the entire hotel has calming colors-classy decor and a botero fat cat in the lobby. the beds and pillows were comfy. nice lobby-i never got to the jazz or the bar. parking was little expensive-it is in a nice residential neighborhood of manhattan-close to everything!',happy
id17431,' we had a great rate to stay here and knew renaissance is marriott is luxury hotel brand. the hotel turned out to exceed our needs. we were staying for just a nice before driving to canada. the hotel shows that it is recently been renovated with great furniture throughout the lobby and guest room. the staff is really friendly even though we felt they were understaffed when we arrived and had to wait in line while the desk attendants were helping others with directions. hotel parking was convenient underground. based on tripadvisor reviews we asked for a room away from the - freeway which meant it was quiet -- we were across from the city courthouse. we also had drinks in the bar at night and thought it was a nice lounge quiet on a weekend.',happy
id17432,' stayed - nights. was below my expectation. pro -. location-easy access to downtown and china town. ---- minutes to downtown & china town. -. breakfast- good pastries and black coffee was okay. no cereal milk waffles pancakes or fruits so dont expect too much. must pay juices and better coffees (i wonder where they catered this breads..was good) -. cleanness- -.----. blanket pillow case and bed sheet had clean scent. -. check out time- --pm -. hot water- comes out very well. con -. thin wall-if you stay quite you can hear next door conversation very well. luckily my neighbors were quite people. -. no air condition-no air condition. it wasnt a big deal to me. just open the window and let the air flow (but there is no screen though) -. heater- this was a major problem that made me really frustrated. when i arrived to the hotel i had flu symptoms so i turned the heater on but it did not work (need to turn the nob to turn on-very old heater that you will see from movies) so i called the front desk but they told me that if i turned the nob it should work so i should just wait. so i waited about -- minutes and another - hour after making a call to the front desk to let them know that it isnt working still but again it did not work. therefore i went down and spoke to the front desk but a manager looking guy said they do have central air heating system so it wont turn on unless it hits the set up temperature. they said it will turn on around -amish so i should just wait. i tried to double confirm his words but he tried to ignore the subject and gave me extra blankets (has a lots of holes it felt so gross) to warm myself up. i guess they set up the temperature to -- or something below... the heater never turned on during the stay. this hotel is not a cheap hotel. it is november not may or june. they should set up the temperature little higher so it should work when it is needed to the guests. in my opinion they were being such a cheap-skate to save the electric bill. they werent honest from the beginning. if they told me the truth from the beginning i would not be upset so much. this issue made me to decide to never come back to this hotel. -. room- please upgrade. at least repaint the walls. smelled bad the bed wasnt really comfortable (cheap blankets that you can easily see from motels) no hair blow dry in the room nor ironing equipment. not enough towels toilet paper and old-cheap looking shower curtain. spotted some stains and scratches on the wall. near to the restroom window was pretty dirty and many stains. i did not feel good and comfortable at all. -. wifi-free wifi at the lobby is sooooooooooooooooooooooooo slow.....rooms no have free wifi. must pay. -. connection problem---% of the time my phone was no service so..can you please make the wifi free in the room? -. no ice machine. location- ---- cleanness----- service----- comfort- ---- overall score- -.---- recommend for- if you plan out short stays looking for a place little better than motel in the downtown sf without free wifi in the room want to travel downtown-china town in walking distance and can sleep without the heater during the winter i recommend this hotel! not recommend for-people who is looking for more like hotel comfortable clean free wifi in the room need air condition and heater then big no.',not_happy
id17433,' beds were so comfortable rooms were very clean peace and quiet.',happy
id17434,' i booked this hotel for a - night labord day holiday weekend. i was ready to experience the comforts that i have come to expect for hotels of this rating but alas i was very very disappointed by the room size. the economy room has a - feet long bed and a - feet space around it. it is just as big as the hole in the movie shawshank redemption if you need something to relate to. i mean seriously its really really really small room for the price you are paying for a - star rated hotel.. i had to upgrade it to deluxe room but even that room was very very small room. normal size bed but not any space to move around it. even the other side of the bed is flush against the wall with no space the only virtual tour and pictures they have here is the deluxe room which is the biggest and the only normal size room they have. for a - star rated hotel the room size in this hotel is a complete joke. plus they do not offer nesn tv channel which is a complete surprise for a hotel in boston as nesn exclusively carries red sox games and boston is all about red sox.. please stay away from this hotel if you want to enjoy your stay in boston !!!',not_happy
id17435,' the hotel is huge which might explain the service glitches in the other reviews. i checked in way too early and the nice young ladies at the front desk found me a room anyway. a typical high-end westin the bed was so comfortable that i layed down to watch tv and feel immediately to sleep! (ok id been out tromping around in a blizzard but still) in some of the westins the pillow-top mattresses have smooshed down but not here. spacious bathroom (for a city hotel) nice grill in the lobby. as mentioned there was a lot of snow (the night that plane ran off the runway at midway) and the staff was quick to grab the door for you so you could get inside and warm up. i stay there all the time when im in chicago and ive never been so to see that nice warm lobby! my only complaint was that i was on a high floor and only one small elevator was working. we stopped at every floor but by the time we got to about -- the elevator was full and we had to tell the people waiting that they couldnt squish on with us. there were a lot of angry folks itching to get out there and do their christmas shopping.',happy
id17436,' it looks nice but the service is bad. hotel is very noisy and rooms are not properly isolated. shower is bad not enough water pressure! for a new hotel it already looked quite bad mainly on the roof terras the sofas in the dining area were full of stains!',not_happy
id17437,' we got the front desk person i got was very slow only one person ahead of me and three person next row got thur before i got up to the desk she had offerred a upgrade to the person in front of me which she did not take and i did and she took $--.-- off r-t to slowest now we had visited the zoo this day and was hot and tired get to the room and housekeeper had not started on the room yet called the manager who offered us a drink while we waited then went to concierge lounge the staff esp the older gentleman was very friendly but the offerrings both evening and breakfast was extremely disappointing you get better at the drury inn which is sad finally got to our room and related to the fact that they were in a hurry to get room ready had to make several calls for things i.e. blanket light with a plug onit for the desk and etc all the service people came and brought what we asked for were friendly i had to ask plus for a ----sq ft room that cost supposely $---- a night i did not pay that the furniture was old and in poor shape they listen to my concerns and issues reduced my bill which the orginal bill i was to pay if i had not had all the problems the manager states they are going to make big changes in the future but for now had better concierge at a - star hotel than this wonderful historic hotel did not eat at hotel to expensive but the stores were interesting and beautiful the vallet parking slow but nice the bar was expensive but loved the decore great location downtown the staff overall very nice look forward to going back after the changes in the concierge because i love concierge plus loved the ducks beautiful hotel',happy
id17438,' we had a great stay in new york at the westin times square. the concierge staff especially made our first trip to new york so much more enjoyable as they were able to help us with all of our travel and sight seeing needs.  the location was great for our first trip to new york and all trains stopped at times square!! all of the staff were exceptional and exceeded our expectations. thanks again to the westin - our first trip to new york was fantastic and we will definitely be back!',happy
id17439,' i picked the hotel from online information. i knew it was a bit pricey but felt that the location etc. would be worth the cost. one of the best decisions ive made this year. the staff was most helpful and totally attentive to our needs. the room on the executive floor while small was by no means crowded. if anything we had a feeling of openness and the bathroom was more than one would want. pure luxury without being overbearing. we dined in the restaurant two nights and had breakfast there four days. never a disappointing moment. great staff. a special word of thanks to ivan and the concierge restaurant manager and evening maids. we will return and when traveling ill look for a doyle collection hotel',happy
id17440,' we stayed here for seven nights in october ----. fab location for union square bart powell & market street so it is all about location. the room we had was small but clean and tidy. we didnt spend much time there as we were always out and about. we were on the -nd floor and wasnt overly bothered by noise apart from the night the giants won the world series... even then the noise died down. didnt have the breakfast so cannot comment.',happy
id17441,' very happy with service and clean. con if one is the breakfast is small but good.',happy
id17442,' this hotel is a good spot to stay near the denver international airport. it is clean and well maintained. the complimentary breakfast is pretty good. there is a regular shuttle service to and from dia. the staff was polite and helpful particularly the shuttle driver dawnita.',happy
id17443,' stayed here for a weekend in late october. the location was perfect. we were able to walk to dinner and then walk to -th street after. the room itself was very nice comfortable bed and lots of room. the staff was very friendly and helpful. it is a little odd that it is attached to the courtyard. we didnt have any problems with noise but we were on the -th floor that may be why. overall it was a great stay!',happy
id17444,' i enjoyed my stay at the hyatt -- lex. i spent one evening at another nearby hotel (waldorf) and comparing the two i liked hyatt -- lex much more. the location is ideal and just a walk or taxi to the nearby attractions (shopping museums theater central park). the hotel is very modern and although the rooms were quite small the layout and design made up for it. on the second floor lounge i enjoyed the complimentary tea-coffee during the afternoon and the wine and cheese in the evening. the package i had included free internet access which was also a bonus. the service was very good. from the moment i entered i was greeted by name (and subsequently throughout my stay). the room was immaculate and the bed was quite comfortable. i would recommend the hyatt -- lex for those looking for modern luxury in nyc.',happy
id17445,' this hotel though not in the actual downtown area was only a block from the navy yard metro station a very quick two minute walk. there is a cvs pharmacy right on the corner very convenient for getting snacks or other supplies. the staff was excellent no matter the time of day. room was clean and well decorated flat screen tv was nice. the only downside is the lack of restaurants nearby but hotel food was good. restaurant food was above average. a little tip: instead of room service order your food and run down to get it...price of each item is a dollar lower and there is no automatic gratuity or mark-up. i would definitely stay here again!',happy
id17446,' this is one of those large us city centre hotels. no charm or pleasant surprises but no nasty ones either. great location on the magnificent mile within walking distance of the main shopping district and many local attractions. rooms are cramped though.',not_happy
id17447,' the hollywood roosevelt hotel is essentially a landmark of hollywood in its own right however its renowned more so for its historical attributes than its standing as a comfortable modernistic establishment. much of what has been said about the roosevelt is indeed true. it is dark and does have a dreary vibe to it however this adds to the character of the hotel. the modern and simplistic furnishings and decor (or minimalistic as thompson refers to it) not only complement the hotel is character but adds to it. it is location is second to none lying at the very heart of hollywood blvd where all of the action lies. it is facilities namely the pool area mostly live up to the unprecedented standards and experienced by many and further add to its appeal. the roosevelt positions itself as a modern vibrant establishment however it is let down significantly by a few key points most of which are exclusive to my particular case. id looked into many hollywood accommodation options prior to making my reservation and picked the hollywood roosevelt hotel based on the above aspects. my booking was via an external agent and originally a superior king room was reserved for me with a complimentary upgrade upon checkin. i was required to cancel this reservation and book again but this time without the complimentary upgrade. i contacted the hotel directly in order to request a high floor exactly as i had done with my original reservation and was informed that a note was attached to my reservation requesting so and that they had also added a note requesting the complimentary upgrade. on arrival i was allocated a superior king room on the fifth floor overlooking a rooftop. although it was always understood that my requests were requests and not guaranteed it remained a considerable disappointment for me however being so jet lagged and lethargic after such a long sleepless night i decided not to pursue it. further i decided to sleep with earplugs in due to the erratic and disturbingly loud sound of the air conditioning system and was able to sleep for a matter of hours until my neighbours arrived back to their room at -:--am. i could literally hear every word of their conversation as though they were conversing in my presence regardless of the fact that i had earplugs in! they were not shouting screaming laughing or yelling; it was a conversation that i could hear as clear as day. this was yet another disappointment. the bathrooms although uniquely decorated are quite small and would be to few people is taste. it is for these reasons that i will not choose to stay at the hollywood roosevelt hotel again in future. without its appeal and historical existence in addition to the friendly staff this establishment would have suffered the same fate as so many of its counterparts before it and simply have been a forgotten memory. i didnt have too many expectations in regards to this hotel; it is just a shame that of the few i would have appreciated i received very little in return. it is worth noting that i am currently undergoing my stay at the moment writing this review concurrent with my one week stay.',not_happy
id17448,' to start i booked two suites before christimas and paid for them at the time. three months later we are checking in to find out that we have been downgraded (exact words) to a regular room for both rooms. i complained and was offered a free buffet breakfast. they had no explanation as to how this could possibly be since i booked months in advance! the room(s) my party ended up with looked like something from a housing tenement building and were very small even for ny standards. there was barely any room to put an overnight bag as the queen sized bed took up the entire room. i have seen nicer bathrooms in mobile homes. since the room was paid for through hotels.com i had to stay or or lose the money otherwise we would have left and refuse to pay. all this to make walking to msg convenient. next time i will stay somewhere else and take a cab to msg. this is the first time i ever felt like i was being punished by a hotel. absolutely horrid.',not_happy
id17449,' i was first introduced to this hotel when i made an appearance on the cbs early show several years ago. cbs made the initial decision to put me up there but i have eagerly made it my hotel of choice ever since! great location spotless rooms and amenities and wonderfully comfortable king size beds! the burger joint downstairs is great!',happy
id17450,' i just wanted to say this hotel was the greatest hotel we have stayed in texas best staff best overall look feel and knowledge of everthing. it was a dream come true. best of all the price was great awell less than $--- a nite. best of all the location was close to the mall not walking distance but close enough. also it was walking distance from a local pub as well called sherlocks be safe dont drink and drive. but would recomend to all...',happy
id17451,' i stayed at the biltmore in -- and loved it. maybe it was because it was for business but i loved it then. just stayed on the weekend and just marginally liked it. why? service was not personal too many weddings and crumbling concrete. stayed in the paradise wing and the furnishings were the same as in -- in other words they were the same. same old chairs. same old panelling. only difference was the led tv. maybe i was looking for the same service. no it wasnt. linen changes were anytime between --:-- and -:--. for a room costing $---+ after taxes this was unacceptable. wifi wasnt working. only a number to at&t was provided to get it working. that didnt work. after mentioning to the front desk the response was they might look into it and you could use the lobby connection. not acceptable. realize the campus of the hotel takes up about ---- acres and it is a good distance walk just to get email. we had a private patio with our room divided by concrete walls. on the end the concrete was literally falling of. a little history. the biltmore was designed by a student of frank loyd wright and built in the late -- is out of concrete. over the years the old not coated rebar rusts and bursts the cement. that is what has happened and over the years no repair has been done. the restaurant was good goodly expensive. the bar was expensive $-- hamburger and only angus not kolbe. yes i knew it was expensive. but what we got for the price was not worth the visit again. one thing about the place is the fact that every building complex has a pool. the landscaping is mostly lawns with shrubbery around the cottages.',not_happy
id17452,' stayed here for four nights (october -- - ------) because my national professional organization was having its meeting in the hyatt is large convention space. the convention area (meeting rooms and exhibit hall) were very good. the lobby is very hip and modern. the valet waiter service and restaurants (especially the khyber pass) were great. i was very disappointed with the rooms and i was on the regency club floor. we used express check-in and were given a handicapped room. there was only one quite bizarre love-seat type chair and the bathroom had a sink and counter that was less than - feet wide. we thought this was an aberration until we were switched to our non-handicapped room. there was a paucity of dresser drawers the closet was very small and the bathroom was no better - incredibly small sink with no counterspace very small with small tub-shower. the regency club eating area was either too small or they let too many guests in. food and drink provided as well as the service were excellent. all in all if you are not forced to stay there for the convenience of attending meetings there i would stay elsewhere.',not_happy
id17453,' i stopped here because i was exhausted after driving from deming nm. needed a place to stretch out before getting back on the highway. lots of work was going on. new paint new flooring etc. the room was large but didnt have any chairs. desk but no chair. it appeared the furnishings were incomplete. there was a used wash cloth hanging in the shower. ick. the rest of the place seemed clean however. internet connection cost extra which i paid for but i didnt use it because i was just too tired and went straight to bed. they allow pets. no frills. be glad they give you tiny little soap bars (-). i didnt see any bugs.',not_happy
id17454,' my husband joined me on a business trip and this was one of the special rate accommodations for the conference. the lobby was very nice but the rooms were very small. you checked in on a kiosk but there were usually two desk agents there...so we wondered why all the self-service if they are paying to have clerks. anyway the service was spotty (had to call twice for a luggage rack) even with the desk agents and the elevator wasnt working properly so more than once i took the seven floors down by stairs. the nifty free bottled water machine earned the hotel points as it was about --- degrees in philly for two days of our stay. overall we werent unhappy with the hotel but we werent impressed either. a decent affordable place in a great location.',not_happy
id17455,' the last time i stayed here (about - years ago) i would have given this place about a three. but this time - i dont know if it was the excellent service or the remodeled rooms - i was very impressed. if you can reserve a larger room or request an upgrade do so. the smallest rooms are tiny but the upgraded rooms arent bad. actually we were able to snag a newly remodeled room which even though had a view of a brick wall had really neat decor that made up for it. the service was awesome from the check-in to the bell-hop to the bartender. the lobby is a comfortable place to relax and hang out. the food and drinks are very good like other w hotels. the spa is very cool and the massage (along with the brownie bar in the lounge) was excellent. the location is right in the heart of nyc convenient to restaurants attractions subways...it is worth the price for what you get here considering how expensive new york hotels can be. i would return to this hotel for sure.',happy
id17456,' my wife and i took the kids to the inner harbor for the weekend. we drove down from ny parked the car in the attached garage and never touched it again until we checked out. we stayed in a one bedroom suite with two beds which was great for putting the kids to bed at night and allowing us to hang out in the separate living room. the hotel is only a five minute walk from the inner harbor which makes walking everywhere easy. there were several trendy shops within two blocks of the hotel which made my wife is weekend enjoyable. the breakfast was always fully stocked and there was a large assortment of different breakfast items including omelets waffles french toast pastries bagels and cereals. the coffee was always hot and there was always room at one of the many tables in the lounge. the only negatives were housekeeping and maintenance issues. upon arrival my wife cut her toe on a piece of loose trim in the kitchen (not nailed down at all) there was a stain in the toilet from the previous user (use your imagination) and there was popcorn pieces under one of the beds. overall the room was a great value in a great location. we will definitely give them a second chance with housekeeping and maintenance. hey...everyone deserves a second chance.',happy
id17457,' hotel was clean. apparently renovations are completed - at least i didnt notice any. lots of restaurants in walking distance. the room was very clean and comfortable. i love the ceiling fans in the bedrooms. i was able to get a very good $-- rate. i did notice that some rooms were very expensive. very easy access of the i---. if you are a geek there is a fry is - miles to the north. i give it a - star simply because i dont give - stars (im waiting for that one hotel to earn - stars from me...) breakfast was fine but i dont expect much - just a little something. it was a perfect hotel for passing through. i could easily see myself being comfortable here for a - or more night stay...',happy
id17458,' this is not my first stay at the downtown marriott and it will not be my last. the hotel staff was beyond excellent. the room though small was well appointed and very clean. the bed was very comfortable and had plenty of pillows. my only complaint is that there was only free wi-fi in the lobby however the staff assured me that they were working to get wi-fi in every room and this should be done by ----.',happy
id17459,' was informed at check-in the the renovations had just finished and it looked it. lobby lounge and room were all gorgeous. the room was nicely equipped - hooray for lots of electrical outlets for device charging. very comfy bed nice bathroom plenty of room to unpack if youre staying a few nights. location is great. right in the middle of major shopping a quick walk to the bart-muni and if youre touring around town in a car this is fairly easy to get to. if you do bring a car youre going to experience sf parking rates... and this hotel is no different. not cheap to use valet overnight here. pretty quiet room for being in such an urban setting. would definitely stay here again.',happy
id17460,' our family of six opted to stay in a - bedroom casita with adjoining living room for our - night stay. because these casitas are a short distance from the main resort complimentary golf carts came with the room (my kids enjoyed this!). the resort was beautiful and the location of the resort was very convenient. i dont feel the quality of the casitas and the service were on par with that of the main resort. our phones didnt work - out of - remotes werent working the shower drain was in disrepair and we had to wait several hours for the staff to hunt down our golf carts. i will say the staff was very nice and happy to address all of these issues i would just prefer not to have the issues in the first place the casitas had a smaller pool but it was unattended and the lounge chairs were plastic and towels werent readily available -- not of the same quality as the main pool. my older kids were disappointed with the main pool -- it was a little undersized relative to the size of the resort. finding seats at the main pool was difficult and service at the pool was spotty (which might account for the built in --% gratuity!). i believe our rating-experience may have been better if we had stayed at the main resort.',not_happy
id17461,' we stayed here in room --- for - nights -th -th -th of oct. a nice hotel quiet clean rooms with comfortable beds. the monuments are walkable cabs are cheap. friendly staff in a value for money hotel.',happy
id17462,' we thoroughly enjoyed our two-night stay at stanford court last week. our -th-floor room was clean appealing and comfortable with a pleasant view of the city and the bay. service was always available efficient and responsive but never intrusive. the location is ideal for walkers (we walked to chinatown north beach shopping areas and theater) but the hotel is located at the intersection of the - cable car lines for those who dont feel like negotiating the hills. taxis were easy to find also. fournou is oven restaurant is downstairs and our dinners were fabulous. breakfast is good but way overpriced ($-- for the american breakfast ) but the coffee is excellent and a bowl of oatmeal or granola with fruit would be a more reasonable choice. there are numerous cafes nearby in the local neighborhoods. we highly recommend stanford court for its comfortable beds and perfect location for exploring san francisco.',happy
id17463,' i stayed here for work and it was a great location literally across the street from the convention center. a -- minute walk to the wharf and close to union square. the staff was friendly and helpful. i loved my room! my only complaint is it is next to a fire station (the side my room was on) so there are times you hear sirens. free coffee every morning at the xyz restaurant was a nice touch.',happy
id17464,' i stayed at the pierre (now a - seasons too) earlier in the year. we got a corner suite with a view of central park through lovely bay windows- very exclusive. when i first entered the hotel i noticed the security is very strict and they treat guests like vips phoned the room i was going to making sure my boyfriend said it was ok as i was officially a visitor! all in an old world euro-style building that looks like something from the salons dining rooms youd find on the titanic. it is that very grand style. also lovely cafe-tea room with ornate wall hangings. the elevator operators are very friendly and treat you like vips. this i have not noticed at many other hotels but it is something the pierre specializes in. i also noticed some escorts w-senior gentlemen in the elevator a couple of times... the front room had an office area with a desk - fine furniture in i think mahogany or oak a wooden chair a small table in a windowed room. there were - closests in the room. the king bed was nice and i asked for foam pillows which were brought up fairly quickly. the clothes closet was large and had a small cabinet in it too. the bathroom was a disappointment - art deco style i think but chipped tiles not a large bathtub but the separate shower was ok. the toilet wasnt modern looking either... amenities were not big name and i didnt enjoy them in particular. i took a bath there which was nice but i think the bathtubs at the - seasons in midtown are much nicer (sunken modern) - marble in bathroom there too. the dining room (for dinner) requests that men were a jacket. if you dont have one it is ok - they will lend you one. it is probably one of the only places in nyc that does this... i felt like i was in boston. but it is just part of that old world style. service is basically white glove and they bend over backwards. the food is lovely and there is a nice selection and a good wine menu. breakfast was even better i thought - more white glove service and excellent food - i had belgian waffles which were great. id love to have my breakfast there anytime. i felt like a princess! i have to say the room was just not that impressive. definitely not sumptuous though classy. on the second day maintenance visited - separate times to try to fix the mini bar which had stale nuts. i complained to the front desk when we checked out and we didnt have to pay for our nuts! this is a lovely old fashioned grand place to stay in nyc but if you like streamlined modern decor try the - seasons in midtown or the central park ritz for a warmer feel.',happy
id17465,' very nice hotel beautiful lobby; well appointed rooms. i especially enjoyed the indoor and outdoor pool. the king size bed was more comfortable than my own and the towel supply was ample. the suite unlike many others had doors to separate the living area from the sleeping area. a nice perk for me was the in room starbucks coffee to go. i am sold. i would definitely seek out this hotel again. my only complaint was the oversight of the front desk. when my room was moved (at my own request to be near fellow travelers). my wake up call was lost and we nearly missed the event we were attending.',happy
id17466,' small rooms not super clean and half our reservations were lost. watch the bill when you check out. sloppy.',not_happy
id17467,' when we arrived i was a bit disappointed not sure what i was expecting but all the rooms face down into a courtyard. someone else described it more motor inn than motel-hotel & i would have to agree. obvious plus they dont charge extra for parking your car there like many other hotels. the staff is extremely friendly well informed & more than willing to help you anyway they can. the room was very clean and roomy except for the bathroom area. the bathroom is the size of a closet and im not a big person & nowhere to put anything once inside. the sink is outside but not much room there either. it is a solid -- min. walk downhill to the wharf & that is the beginning of the wharf it will take you another -- mins. to walk let is say to the pier for alcatraz - it is pretty much all uphill back - best to take the bus or trolly - both leave you near the hotel. id skip the continental breakfast nothing special some fruit no fresh muffins - packaged stuff - would have been nice to have some real milk or cream for coffee-tea as opposed to powdered. the price was right for what you get.',not_happy
id17468,' i am surprised by some of the bad reviews i see since i have never experienced anything bad. i have stayed in this hotel at least - times in the past -- years. my room has always been clean comfortable spacious and well appointed and everything works well. the staff has always been gracious and helpful. i have stayed in more than -- hotels over the years in this city and this is definitely my favorite. my only complaint would be that some rooms are rather noisy at night with the window open but this is a city.',happy
id17469,' we stayed here on a leisure visit to seattle. the paramount theater is just a block away. the hotel was very modern well appointed and spotless. the room was typical size but the ameneties were great. the bathroom was very well appointed. the bed was very comfortable. highly recommend this facility! only issue: internet charge. they should include regular access with room rate...add charge for high speed.',happy
id17470,' everytime we visit san antonio we (my family) always stay at this hotel. property is well maintained and the guest service desk is very helpful.',happy
id17471,' we attended a n out of town wedding at the blackstone. the wedding was at the fourth presbyterian church on michigan ave. the reception was at the blackstone and the room and food were wonderful. the room where the reception was held reminded me of versailles with mirrored doors that opened at night to grant park. we stayed at the blackstone and liked our room much more than the hilton across the street where we stayed two weeks before for a convention. at the blackstone you are across from grant park and you can walk to the field museum shedd aquarium and the planetarium. friday night before the wedding we went to the roof of the wit hotel for drinks and had dinner at the cibo matto. the roof was fun but the food at cibo matto was just ok.',happy
id17472,' this was a terrific la quinta. i stayed for three days and it was a wonderful experience starting with the friendly helpful staff. the rooms are all very nicely done and the beds are great. i have had back surgery and rarely am comfortable on hotel beds. these were wonderful and i believe that the manager said they do have the memory foam. even though we were close to the interstate it was very quiet. there is an elevator if you need one and my non-handicapped room had a safety bar in the shower very nice. i usually stay in either la quinta comfort inn or hampton inn and i was very pleased with this one.',happy
id17473,' only stayed for - night on our road trip down the west coast. this was the best hotel we stayed in on our trip. form the moment we were checked in by very friendly staff we knew it was a good choice. rooms are very funky & modern. everything in the room worked well no problems with anything there. free shuttle bus into town & will pick up again until around -.-- ish. great to have this option & we really appreciated the lift down town to collect our hire car. bikes for use if you want to have another mode of transport. great pizza place connected with to the hotel with great staff & good pizza etc. area around the hotel was ok & we went to a couple of bars nearby with no problems & locals seemed really friendly. small indoor pool (didnt use) small gym did use & was ok for a quick workout. would definitely stay again if ever in seattle & have paid much more on our trip for inferior accommodation.',happy
id17474,' a relaxing stay attending a symposium staff very friendly and accommodating. as a road warrior with lots of hotel stays this was one of our best very clean hotel. we did stay at the club level that we found to be very convenient for this type of business trip.',happy
id17475,' the hotel triton is fabulous!!! it has a great location right across from starbucks and one of the gates to china town.the staff is helpful and friendly and the beds are the most comforatable beds in the world. the coffee in the lobby is great. weve also stayed in the hotel monaco which is very similar to the hotel triton because it is owned by the same company. this was our second stay at the hotel triton and we look forward to saying there again.',happy
id17476,' this hotel was a disappointment after reading the good reviews. we checked in without problems but our room was very warm. we turned the ac down and waited for over an hour and the room never cooled. we called for maintenance and we were told they would be right there but they never showed. hot sweaty and miserable we went back to the front desk and we were told that they would give us another room and the front desk staff would check the room personally so we needed to wait. we had to put all our luggage back in our car and come back later that night for the keys. the second room was as dated as the first but the ac worked. the room is bathroom had chipped and broken tile and the sheets had a stain. this hotel is farther from downtown then google maps indicates with the bay area traffic. i can see why people would use it to go to monterey because it is -- miles from gilroy but it would still be a good drive with traffic. there arent any restaurants nearby except the hotels. the nearest starbucks is in a safeway.',not_happy
id17477,' my company stays at red roofs often. this red roof was worse than terrible. the carpet looked like a city dump. ants were everywhere and crumbs and dirt was all around the edge of the room. the phone even had something nasty all over it. the floor was so bad i put all the towels down to walk on . front desk doesnt care. stay in your car before you stay here. did i mention how nasty this place is?',not_happy
id17478,' i came in early to the city before the cleaning crew had released rooms. ali was at the desk and she went out of her way to find me a room suitable for my diamond level status. i reported her great service to the hotel manager. it shows when a property is well managed. hilton garden inn on west --th shows all the signs of being well managed.',happy
id17479,' a great location very comfortable and good service but .... avoid the rooms fronting -st avenue - these can be noisy!',happy
id17480,' stayed at the hotel during the beale street music festival. read horrible reviews and did not expect much but found the room to be clean and the bed was a dream ! crisp sheets and a super comfortable mattress! never slept better. the management was friendly and helpful. housekeeping called in the am to ask if we wanted housekeeping and even though we asked for towels only they cleaned every surface and changed the sheets ! do not be put off by an obvious need for a paint job . snuggle in and enjoy a good night is sleep and friendly staff. by the way the coffee in the lobby was delicious !',happy
id17481,' i spent - nights at the hotel max in september -- and found the service and attentiveness of the staff to be excellent. i had checked trip advisor prior to booking so i booked an artist king room for myself which i found to be a nice size. the bathroom would be short on shelf space for - people but that depends on how much you unpack. the everpresent friendly door staff add to the pleasure of the lobby and the funky decor to make you feel welcome. yes hotel rooms in downtown seattle are smaller and i wouldnt be keen to stay in smaller than i had but the location is fantastic staff friendly decor is cool and the asian restaurant is quite good (they do a great burger if you dont like sushi type food).',happy
id17482,' room was not clean. tub drained very slowly (- hours after three short showers). coffee maker and coffee but no cups until the fifth day. booked the room for three people had to ask for the third towel every day. no bathmat. door wasnt secure. curtains wouldnt close--had to use clothespins on them. had a pair of boots stolen. exhaust fan in bathroom didnt work. panhandlers in the parking lot. had to ask for linens for roll away bed--then ended up having to go get them because they didnt bring everything after three tries--roll away bed was mildewed. no alarm clock. tv was broken. office staff spoke very little english. one member of the staff was very unhelpful--as if it was beneath him to do his job--he also spoke the worst english. this is probably the worst part of town to stay in and feel safe.',not_happy
id17483,' the best thing i can say about my stay is the location of the hotel. walking distance to some great restaurants on walnut st or sansom st. and rittenhouse square- it was perfect. i would only recommend it for a business stay- or if you do not plan on spending much time in the small room (as discussed in previous reviews). i was gone for the most part of the day and had dinner engagements so using the room for a bed and shower did not bother me. the worst part of the stay was how noisy it was- you could definitely hear the next door room. also there was some heavy duty construction going on in the adjoining rite aid (in the same building)- at night or very early morning (not happy!) also the entire hotel was serviced with one elevator causing line ups during am and pm high volume traffic times. although the sign said they were working on the second elevator there was hardly any sign of ongoing elevator work. coffee served in the lobby and staff was very courteous.',not_happy
id17484,' i have never experienced a staff that went so far above & beyond in accommodating their guest the customer service at this facility is unbelievable. my sister and i accompanied our mom to san antonio for a medical procedure she was to have that was suppose to be minimal and only required an overnight stay. that wasnt the case. we had to extend our stay for a couple of days. not only did the management at this hotel provide us with a wheelchair to use for trips back & forth to the dr is office but several employees went out of there way just to check in on us from time to time. the complimentary breakfast is great and if your stay is tues. - thurs. your evening meal is provided as well. you cant beat that. i highly recommend a stay at this hotel.',happy
id17485,' we recently stayed for one night to take in a christmas show and dinner. great staff great room and a perfect location if you want to be close to the theaters and some incredible food.',happy
id17486,' we stayed for a weekend and when our first room had no wifi access they quickly moved us to another room (were in the middle of job and house hunting so internet was crucial). the staff was extremely friendly and the location is fantastic. the one disappointment was the room service we splurged on one morning for breakfast- it was pretty pricey and decent but not great food. id recommend going to any of the half dozen great breakfast-brunch places within a -- minute walk instead.',happy
id17487,' my flight was unexpectedly cancelled due to some technical problems with the aircraft. so the airline gave the passengers vouchers for an overnight stay in g. bush airport marriott. first of all i was impressed with the quick turnaround at the reception. with so many people rushing there it was quiet and there were no long lines. the room is spacious and clean. the bed is comfortable. previous reviewers noted that the hotel needs updating. i might have been very tired or just did not pay attention but i was satisfied with the condition of the room the bathroom and their cleanliness. i had dinner in the airport restaurant and the dinner was very decent too. as for its location i find it just excellent. you do not have to go-drive anywhere you just need to take a short tram ride from the terminals. i did not pay for the stay thus cannot judge the price-quality ratio. however i was pleased with this short stay.',happy
id17488,' i traveled to new york with my son and husband. ive visited the city before but it was their first time. we chose the milburn for its very reasonable rates great location and thanks to many great reviews on tripadvisor. we stayed in a modest room with two double beds and a mini-kitchen (fridge microwave sink dishes) on the -th floor of the hotel. it was great! we had to juggle a bit to stow all of our clothes and toiletries. three women would be hard pressed to make do in the small bathroom and with one dresser and a small closet but we did just fine. the room was clean and completely serviced every day. the beds were comfortable and the tv new with many cable channels and the internet worked fine even with - devices all online at the same time. the hotel has a fair sized breakfast room with a very basic continental breakfast. loads of carbs if you like them (fresh bagels bread coffee cake) coffee tea apples bananas and yogurt sometimes. i augmented this with a few items from the glorious fairway market just a block away on broadway. another block farther south there is trader joe is. between these two stores youll find everything you need. oh there is a wine store across the street and andy is deli on amsterdam has cold beer. best of all youre just - blocks from the --nd st subway station where you can catch a fast safe and easy ride to wherever you want to go whenever you want to be there. you can also walk to central park and the museum of natural history. up and down broadway there is good shopping and lots of restaurants. we spent some time just exploring this neighbourhood which is a definite step up from the times square area much quieter and with more variety and less tourist glitz. the best thing about the milburn is the staff. we were greeted warmly upon arrival and served with a smile every moment. we got extra towels a corkscrew a taxi directions to the post office a yoga mat (to use on the floor in the small but functional exercise room) promptly when we needed them. there is a lovely man who presides over the breakfast room. even the housekeepers are friendly. we didnt make use of it but the milburn has a partnership with the jewish community center just a block away so you can swim or use the gym there. the notes in our hotel room also said they have dvds and books at the front desk to borrow and enjoy. if youre not finished the book by the end of your stay take it home and bring it back next time. they know you will be back. well go back to the milburn im sure. it is great value and a warm and welcoming home away from home.',happy
id17489,' in my opinion first impressions matter so it didnt start off well. when we first drove up to the hotel there was no valet in sight. considering there is no self-parking available for this hotel having the valet there is somewhat important. while checking in the front desk clerk proceeds to have an argument-conversation with another worker which i found rude. the lobby area was well-appointed and very clean. the room was very modern and i thought well-kept. but on the second night we found a rat running around our room! they were very quick to move us to another room but when i notified the front desk about the rat she didnt seem to surprised. also there were quite a few homeless in front of the hotel looking for handouts not to mention sketchy individuals along the block. i think if i wasnt traveling with my wife and - kids i wouldve felt safer so if youre coming to dc with young children id think twice about this hotel. the breakfast was fine. and there were some really good chinese restaurants around the hotel. the metro stop at gallery place (one block away) was always filled with vagrants beggars and drug dealers so again not really a place for young kids. i honestly wouldnt recommend this hotel to anyone unless youre going to an event at the verizon center. feel free to take this review for what its worth but normally if i dont have anything good to say about a hotel i just wont give a review.',not_happy
id17490,' my wife and i just returned from our trip to wine country and san francisco. we stayed at the hotel drisco the first night we got into san francisco and then for - nights after coming back from sonoma and napa. we cant say enough good things about the staff (who were extremely helpfull knowledgable and friendly) the hotel (clean classy and great location) or the area the hotel is in (quiet beautifull views and safe area). we will stay there again the next time we go back to san francisco without hesitation! -brad s.',happy
id17491,' hotel salisbury is centrally located. so close to central park the subway carneige hall and great shopping. our room was spacious clean and well equipped. the only downside was then new hotel under construction directly across the road. ask for one facing away from --th street or else youll have an early start to your day. staff friendly & helpful. ive stayed i. three other areas and found this location to be most suitable for me.',happy
id17492,' this hotel was very clean. staff was very nice and helpful. i loved the location. i could walk to chinatown little italy greenwich village etc - block from a whole foods store which was very convenient.',happy
id17493,' this hotel has it all; starbucks shopping great fitness centre restaurants theatre friendly and efficient staff etc. the lobby is located on the -th floor; different from what one usually finds in a hotel. we had a room on the --th floor; spacious clean plenty of storage space coffee and tea making facilities and absolutely quiet; not a sound to be heard! the bed was very comfortable. the bathroom was a good size with all the toilettries we needed. breakfast served in the crossroads restaurant is very good with a huge choice. and on top of all that the hotel is right in the middle of it all; on times square. what more can you want when youre in new york?',happy
id17494,' we loved the rooms two - br suites and the location could not have been better. it is about two blocks from the hussle & bussle of the riverwalk shopping area and well worth the walk for the quiet at night. they have a shuttle that has five stops i believe and runs all day or get out those walkin shoes and see the city. the two br suites are huge and plenty of room for everyone. on the sixth floor there is a large pool two kiddos pools a cool off pool and a hotttub...all with a fantastic city view. also on this floor is an open area for relaxing away from the pool area and an excellent dining area in the evening hours. easy parking with the valet ($-- a day) and very limited on-street parking. the wyndham crew is great and theyll help you guide the city like a pro. just outside the front doors there is a deli hippos and offers a few items to fill your fridge the first night...little spendy. the market is a great place to shop and get a great meal with a street vendor. enjoy!',happy
id17495,' this motor inn was close to the tourist areas and within walking distance to fisherman wharf cable car route and many restaurants including chinatown and little italy. we stayed for a week and found the staff extremely helpful and friendly. laundry attached to hotel. only issue was we were in the rooms facing the main road and very noisey with pedestrian and vehicles travellng past. resulted in wearing earplugs. the rooms are certainly old tv old analogue and our room smelt a little musty. though may sound like a few negatives the location was good so ask for a room not near the main road. we did enjoy our stay in san fran and our room was really a bed at the end of the day and the rooms were clean which is what we want.',not_happy
id17496,' beautiful inn with a wonderful new renovation! all the units feel like your own personal beachfront apartment. tommy bahama decor separate kitchenettes stellar landscaping! small intimate and private with wonderful staff!',happy
id17497,' when we booked we looked for a hotel near the national mall. you cant get much closer everything was no more than a -- minute walk. a mistake by our travel agent meant this wasnt a perfect stay but the rooms were clean and new. hardly any dining in the immediate vicinity you need to go down to chinatown or up to the dupont circle for better options.',happy
id17498,' this hotel was definitely the cream of the crop! we stayed here for three days at the end august and unfortunately arrived late with a lot of dirty clothes to find out they no longer had a laundry mat in house. the night manager said he didnt feel right sending us out to a neighborhood place at night and let us into the marina is laundry area to help us out. and that was only the beginning of the incredible service! the concierge always had amazing recommendations for restaurants and things to do in the area and cheerfully provided us with maps. the rooms were impeccable with incredible views and fantastic rain shower heads in the ensuites the restaurant had amazing food with lamb sliders that were unlike anything else i have ever tasted! they were also more then to accommodate food intolerances and my husband severe nut allergy! the grounds were incredibly beautiful and the pool felt like being in an amazing tropic getaway in hawaii. definitely not the cheapest hotel but you get way more than you pay for at this hotel!',happy
id17499,' good: location is convenient for early-morning flights their continental breakfast service begins at -:-- am computers in lobby was helpful for flight check-in and boarding pass printing. bad: housekeeping not so good with suspicious stains on sheets a few old potato chips behind the night stand and an ant feasting on them. there are several other hotels adjacent to this one and one is being built across the street. unless you get a bargain-basement price here look elsewhere for a hotel close to denver intl airport.',not_happy
id17500,' ---- dollars a night for a shoebox just because its the weekend before christmas.terrible linen.an uncovered duvet between - sheets presumably to save on time and laundry.unhygienic and lazy.not what you expect for the price.--- dollars for pick up from t',not_happy
id17501,' you cant complain about small rooms. it is new york. rooms are small. besides you shouldnt be hanging out in your room. the rooms are clean and comfortable. the location is great. the bell staff is the best ive seen any place. they were friendly and helpful. actually they were more helpful than the front desk staff. the bar on the top floor was a nice quiet spot (in early spring at least); much better than the scene at the empire hotel where i had also recently stayed. the only issue is telling cab drivers where to take you. the address is not - columbus circle. call ahead and get directions from the staff so that your cab ride from the airport goes smoothly. i will plan to stay here during my next trip to nyc.',happy
id17502,' we held a customer appreciation event in the penthouse suite and it couldnt have been more fabulous. from the early planning stages to the staff that worked our event. i cant say enough wonderful things about our experience at the joule. meredith harrell and rexanne martinez where both fabulous to work with prior to our arrival. once on-site milan djordjevic and javier took such great care of us and our customers. i would highly recommend this for use as event space!',happy
id17503,' i stayed - nights at hotel max and had a wonderful stay. the room was clean and tastefully decorated. the service is great from check in to check out we felt like we were in a - star hotel. the valet parking was included in our package and very convenient. the hotel is close to good restaurants and cafe is but a decent walking trip to pikes market-pioneer square.',happy
id17504,' i am frequently finding myself staying at the red lion at seatac airport and it is really convenient and very close to the airport the hotel is easy to get to as they have a ---hour shuttle which is awesome. there is ample dining nearby denny is and subway are within walking distance. the rooms are clean and spacious and rather modern with hdtv is. the showers have good water pressure one thing that strikes me as odd in the bathroom is that there is no fan which is weird. the one thing in the room that needs major improvement is their air conditioning unit in the room it has a thermostat that looks like it is from the ---- is and it seems like it is only for show as it doesnt really adjust the temperature that much. you can turn the a-c on to your desired temp and it takes hours for it to get cold it is really odd to see how it works someone told me it is actually centrally controlled but it doesnt work very well. the pool and jacuzzi area at the hotel are very nice. the staff here is always very friendly and helpful. i love this hotel it is relatively reasonably priced very conveniently located the staff is friendly and i will continue to always stay here when im in the seatac area but still fix that a-c unit red lion!',happy
id17505,' what a surprise that one of most modern well-located corporate accommodating hotel would have an outdoor lap pool barely wide enough to just do the crawl! we were on the executive floor where there were panoramic views complimentary breakfasts and evening drinks and hors-doeuvre is and terrific service all around. but the pool didnt open until --am (mid day for all the east coast travelers) because it is located right outside guest rooms. the exercise room opens at -am so it feels like swimmers are discriminated against. the pool is very narrow except for one small section is very short and is surrounded by a wide patio. why did they waste the space for walking and not create a larger pool? it was baffling that such a modern hotel space with a state of the art exercise space would have been designed so poorly for swimmers. nevertheless the service and location food and cleanliness were all top drawer.',happy
id17506,' great little hotel with helpful staff and fantastically located for penn station and herald square. cabs were easy and cheap to catch. maceys around the corner. rooms incredibly hot and the servic men ended up putting the air conditioner on to cool ours down. very very small bathrooms but dont let that detract you as they are clean with lots of hot water. very noisy with lots of sirens but we were all tired and slept anyway. great having two tvs in each room.',happy
id17507,' as part of a volleyball team we booked thought the housing system set up as a result of the tournament. since i dont frequent marriot properties i was curious about the rewards program so i inquired at check-in and unfortunately the front desk agent didnt have the knowledge that i expected. we were not given a late checkout i somewhat understand this. i know how it works when the hotel is sold out it is tough to say yes to a late checkout when your occupancy is high the next day. however we rented --+ rooms and i asked if we could use - room for everyone until -:--. only -.- hours after c-o. this wasnt a lot to ask and for a club that has stayed here before and will be returning this request was not difficutlt to grant.',not_happy
id17508,' the experience we had at this hotel was one of the very best we have ever had with years and years of hotel stays due to medical reasons. the staff was incredible the rooms were very clean and the hotel suites are large. we had three different room types the queen suite was great and the double queen suite was very large. the suites all had great kitchen is with refrigerators and flat screen tv is. the morning breakfast was great with coffee bagels danish and fresh fruit. the swimming pool area was beautiful with chairs and tables to sit outside. the work out room was perfect and it was so nice to have a laundry room to use. we love the place. suzanne the hotel manager is awesome and her staff was great. especially monica the young lady at the front desk. monica really went the extra mile to assist my family! we will be back and we also told everyone we could how fabulous this place is over at the medical center. james b and family',happy
id17509,' my husband and i stayed here in april on our spring break trip. the price certainly couldnt be beat but the location although close to old town was not exactly scenic. the first night we stayed there we heard police sirens all night long. it is very industrial which we knew from previous reviews and i wish i had taken that into our decision to stay there. however it was walking distance to old town which was great but in my opinion you really only need to spend a day in old town and not much more. the room itself was very clean and comfortable. i recommend staying in the newer section of the hotel instead of the slightly cheaper old section. the pool area was very nice and when we went there we had no idea that the hotel was stuck in the middle of an industrial area. when we were there they were renovating the breakfast area i am sure it is done by now. the breakfast was adequate nothing too fancy but enough to get us going for the morning and on our way. we never used the train station because we rented a car but it is very close to the train station just across the street. i would recommend the hotel if you dont care about a scenic location. the staff was helpful and the hotel was very clean.',not_happy
id17510,' great location great staff. very close to bart. we came to visit friends and attend the hardly strictly - plus the giants had a playoff game and it was fleet week - whatever that is...blueangles etc. so it was crazy downtown. being close to pt was awesome cheap and reliable. the staff here are fabulous and helped us with getting an early cab for our - am flight back home. this is an old but elegant hotel. the lobby is spacious with a great area for breakfast($$$$) and i think they have high tea on the weekends - so yes they have a lot of ferns and potted palms if you get the picture. the only think i didnt like was that the windows dont open - common these days in us hotels - so you have to run the havac which never seemed to cool our room enough - but it was still fairly comfortable with the exception of being very thirsty - unless that was due to the evening excesses(or dry air).. and they dont have coffee or tea in the room. sure you can order it or go downstairs but for someone who is almost reliant on their first-thing-out-of-bed -jolt it was a minor inconvienience. it would be kinda neat if they included more historical info on the hotel in the room.',happy
id17511,' nice rooms and staff lousy amenities the in room ipad is worthless it doesnt even connect to the web. tv hard to work staff woke me at - a.m. they locked me out in the morning when i was out running even though checkout is at noon and the room had a bad chemical smell like burning plastic from a new lamp. the room service menu is very limited. but the location and staff are very nice but this is not a great value due to the limited amenities offered. i have stayed at far nicer hotels. still a solid bet for a campus visit.',happy
id17512,' really just your typical business hotel with all the amenities that you would expect. double downsides: they have the deluxe towers and that was where my room was on the -th floor. this involves walking out of the hotel (via an indoor walkway) to another building. our room didnt have regular windows and instead had portholes! it was very weird and kind of a bummer. i like natural light and you couldnt get much from the portholes. on the last day i went up to the room to grab bags and both my cards wouldnt work. trekked back downstairs and fought the check-out crowd to get the keys redone. back upstairs and they still didnt work!!!!! i managed to find a member of the cleaning staff to open the doors. it was right across the street from the reading terminal market which was fantastic!!!! great for grabbing a bite to eat during conference. a ---- was also across the street which was great for grabbing snacks. in terms of touristy things: located next to subway stop and train station. amtrak station is only - stops away on the subway. - blocks to independence mall. a good ----- minute walk to pat is-geno is steaks.',happy
id17513,' this is not a cookie cutter hotel chain. it is in a fun location off of delancey st - blocks from essex st (and market) and the area is kinda funky good coffee shop and walkable to east village. it is best suited for those intrepid souls who know ny and-or want to explore the fun non-touristy areas other than times square-midtown tourist traps (though we did go to the theater and returned easily by bus). easily accessible to f train to go uptown or you can walk to chinatown and east village. desk clerk persons who change throughout the day are different. not in a -polished-upscale hotel-friendly way but tolerable. this hotel has the feel of a hostel without the value. the marx bros room was drab and very oddly layed out where there was not quite enough room for the chairs small table and a person (to be fair the sofa bed was out). the bathroom was clean and bright. it had the smallest tv imaginable which you certainly wouldnt be able to view from the bed but hey it is ny and we didnt come to watch tv! we peaked into another room which also looked kinda dingy. think: grammercy hotel before rehab but slightly better. you have to turn in your key when you go out. there may or may not be someone at the desk when you return at night to unlock the outside door for you. it was a puzzle how to unlock the marx bros room door (good balcony; view of williamsburg bridge). housekeeping does not speak english. the sofa bed is as bad as your sister is who doesnt know it because she never sleeps on it. there were - of us yet they couldnt get it together to give us - bars of soap?? when we told the person downstairs the lamp was not working they gave us a light bulb to replace ourselves. it is that kind of place. the coffee maker did not work. there was no free water; a refrigerator and a $- price tag on its liquid contents. we bought water at the deli around the corner. and cool coffee-lunch-breakfast place down the street at -- orchard st serving excellent coffee. but it was a fine base for a great long weekend exploring the city!',happy
id17514,' stayed here with friends for - week from --th to --rd november in a superior queen room. the room was quite small with no view whatsoever. it must have been an inward facing room. the room was quite dark and could have done with more lighting. there were two small table lamps and one just outside the bathroom plus - in the bathroom itself. would be better if you could have a ceiling light. the air conditioning was very noisy not that we needed it on as it was quite cool when we were there but in the summer not sure how you would manage. ear plugs might be good. on a plus side the towels were changed every day and they were lovely and soft. the bed was really comfortable and the pillows. the breakfast is very good for continental and plenty of it. we did not eat in the restaurant only had a drink in the bar. happy hour is on from -pm to -pm. a very good location with the subway really close. i would stay there again but would ask for a room with a view.',not_happy
id17515,' my wife and i recently spent our -- year anniversary at the dana on mission bay. i want to review the hotel based on my experience trying to pick the hotel for our trip. i think this will help those of you looking at this hotel but not sure if the rooms are nice or if you should up grade or not. rooms the dana can be broken down into two parts: the older section and the newer section. as you may have noticed many people love the newer section. i decided to take a chance and stay in the older section (even though many people said it was terrible). we stayed in the marina bay rooms although all the standard rooms would be the same (you just would not have the same view). despite what people have said these rooms are exactly as pictured. they were small but very well kept and clean. i would not hesitate to stay in them again. dont be afraid to get the standard rooms unless space is an issue. if you want lots of room then go with the deluxe rooms. since we were gone all day anyways the room was not an issue for us. hotel the hotel itself was beautiful. it had two good size pools and hot tubs. we found it very enjoyable to walk around the hotel grounds during the evening. it is also a -- minute walk to sea world which was awesome. the entire staff was great to work with. the blue pearl restaurant was very reasonable and had great food (we ate breakfast lunch and dinner each one time). overall the hotel was perfect. just what we wanted. some have mentioned that the hotel walls are very thin and you can hear everything. i had not such experience. i heard the other people is door shutting but that was it. it is a hotel not a single family home. not sure what some people expect.... wi-fi is free and easy to access. it is great to check e-mail and other quick things but not much else. i assume they keep slower for a reason. extra charges - fees some things to note: -they charge - dollars per person to use their shuttle from the airport. if you have a group of - or more it would be cheaper to just take a taxi. plus since the taxis are right at the air port and you dont have to wait for them you would get their faster. my wife and i had a real problem with this. i think a small charge is reasonable but -- to get us to their hotel was pretty ridiculous. most hotels dont do that (atleast the ones i stayed at) -they also charge -- dollars a night to park. there are other parking lots-streets around but i am not sure if i would trust them (especially since we had a rental). our first two nights we did not have a car. then we got a car the last two nights we were there. not sure how but they did not charge us for parking. not sure if they just missed it or what. i was kind of glad since i think that is pretty ridiculous. food if you want to save money on buying food there is a small bait shop - fishing store right by the hotel. they have sandwiches chips cereal etc. it is a little bit pricey. your best bet is a target store about -.- miles up the road. easy to get too and can save you some money. within --- miles you have just about any restaurant you would want. transportation as people have stated there is a public transportation bus stop right in front of the hotel. we found that very useful to get to old town. it is only a ten minute right straight to the hub and old town is right across the train tracks. i had originally planned using the bus to get to other locations like the lds temple uss midway and zoo. however i found it would have taken --- hours each way using the bus. that is assuming you get off at the right spot. since i did not know much about san diego i decided not to use the bus to go very far. as stated it will take you anywhere but i think it takes more time than it is worth. it cost less than -- dollars for a rental car for - days. well worth since we drove to universal studios our last day their. my overall impressions are good. the hotel itself is fantastic and exactly as pictured on their website. dont be afraid to stay in the standard rooms as long as you dont want lots of room. try and avoid the extra fees of the shuttle and parking if you can. if you are going to sea world dont rent a car that day. it can save you on parking. you will enjoy your stay at the dana. we plan on taking the kids to sea world next year and will definitely stay again.',happy
id17516,' this hotel was very convenient with a friendly staff. the shops hancock observatory and bus stops were within walking distance. it is not right in the middle of the mag mile which wasnt bad in my opinion. the only negative thing i have to say is about the pool-hot tub area. my husband and i were very excited that the hotel had a pool and a hot tub but unfortunately couldnt really enjoy it. the first day that we were there we went up and had to go back to the room because the place was filled with kids and there were no chairs available to keep our stuff (there are only about - or so pool chairs available). we figured that we could go later on at night and that it will be relaxing but that wasnt the case either. there were several kids jumping in and out of the pool as well as the hot tub. with the kids splashing hot water all over our faces by jumping into the hot tub we did not get the relaxing experience that we were looking for and did not even bother going up to the pool level for the rest of our stay. i understand that the pool is open to everyone and i respect that but it would have been nice to have an adults only time frame (maybe a couple of hours before closing time) so that the adults could also enjoy the amenities. for this reason only i am not giving it an excellent rating.',happy
id17517,' this hotel is quite dated slightly out of san francisco centre in my opinion wbesites said it was - - block walk to union sq its not - its about --. the area isnt the nicest in the streets behind the hotel but to be honest we didnt even need to walk through them so was no issue. its on a main road so great transport links including a bus stop right outside which goes to fishermans wharf. buses reaslly good and efficient - about every - or - mins. the cable car - califorinia line was also quite close. as for the hotel they give a complimentary brekkie which for us was great - its just bagels pastries toast and drinks but was good that they included it in price. the rooms are an ok size - some look into a kind of central atrium and seem very close to other peoples rooms. the bathroom is dated but all works ok - decoration everywhere outdated. large tv - double beds - we were - girls staying here for - nights and overall i woukld say if yu can get a good deal here its a good base but do be aware it is quite far away from main attractions when we went it was cold and def not walkable -however in the summer it may be fine...!!! email me if you wanna ask anything : )',not_happy
id17518,' we love this hotel specially the party atmosphere. also the room decoration and the staff from the hotel (our luggage were lost and they help us with the airlines). if you stay here go to the dry’s club is fabulous',happy
id17519,' all i can say about this hotel is..... dont do it dont stay here !!!! we arranged a weeks trip to nyc and because we wanted to see all the sights ny scene etc we came over this hotel on the website and it was very reasonably priced and looked a stylish and comfortable hotel. where they got the photos from for the rooms i dont know. the check-in and little seating area is fine the pictures are true. the rooms are not! i had read that they were renovating so when i booked (- months ago so in which time youd think the renovating of rooms wouldve been finished) i asked for a renovated room as the trip was for my birthday. when we checked in after walking in through a small door and up - fights of stairs it looked okay until they walked us to our room. shabby! the room was awful. very small dark no wardrobe table vanity area the bathroom was dirty and dim. we complained and asked for a renovated room and they kindly moved us to a better room...... that was just as bad! slightly larger but the same no wardrobe no storage and two nicely folded grey towels. where they have taken the bedroom pictures from i do not know. we complained and said that we were going to check out as we couldnt stay there. one night might have been manageable but for - no way. how could you unpack with no where to put anything? we were in the hotel for a a total of -- minutes and they charged us anyway when we left. my only regret is that i didnt unpack enough to get my camera out so that i could post pictures for people to see. we were very lucky to get into a lovely hotel how took pity on us and the area was so much better. hope this helps anyone and please ask any questions.',not_happy
id17520,' we stayed off and on here for two weeks here and would warmly recommend it. they kept lots of luggage for us while we travelled around california they took in our post and gave us excellent recommendations. the service was so warm nothing was a problem (particularly the male reception staff) the pug dog at reception was adorable. the free wine reception each night was atmospheric and generous. our room was cosy and the bed was very comfortable. the bathroom supplies were generous. i would definately go back. great location surrounded by good bars and restaurants.',happy
id17521,' i have stayed at several ritz carltons and the rooms here are some of the largest. they are well appointed and i thoroughly enjoyed my stay here. i really liked the location and the restaurant in the hotel is wonderful. another great ritz.',happy
id17522,' this is very run of the mill hotel i have stayed many times due to convenience-location only. walk or a quick ride to most anything you want to do in dc. the staff is very friendly and bartender barry is top notch and the burgers are pretty great.if you can help it at all do not drive here the parking is a complete rip off and that is they even have room for you. the rooms are a little tired there does not seem to be any difference in rooms regardless of what so called upgrade you get. housekeeping staff seems to be in low gear. if you have a late check out they keep tapping on your door like a woodpecker obviously they do not know what the do not disturb sign says.there is no attention to detail in housekeeping at all here even the hallways woodwork and elevators are dirty. so choose wisely when booking a hotel in this area this may be best bang for the buck if you can tolerate some housekeeping issues.',not_happy
id17523,' we stayed for two nights with a nine year old. it was a perfect hotel with its swiming pool restaurant and location. and wonderful concierge who was more than willing to work with a nine year old request. great room with everything we needed. would go back in a minute.',happy
id17524,' near lots of great eating places on acorn clean quiet and affordable! cleanliness is great the beds comfy staff helpful the parking was sufficient and the shower superb. we did not try the breakfast as just a block away were many cafes. shops and wharf within walking distance. staff were brilliant when we needed a slightly later checkout.',happy
id17525,' thanks to all the benjamin staff. through all my visits in new york i have stayed at a number of top notch hotels. friends booked us in this time at the benjamin and i have to say i enjoyed my stay better than at other top hotels in the city. the rooms are spacious (for new york) the bed is übercomfortable and we had a fantastic night is sleep. location is perfect. it is also nice to have the subway right around the corner as who wants to bother with cabs during rush hour? best of all was the staff at the benjamin. nothing was too much or too little trouble for them. any request was taken care of or referred to. we did feel like vip is staying there. since ive been in new york many times i can be quite picky with my choice of restaurants shows etc. but even though we planned very late your concierge made it all happen. especially the head concierge anya was just too helpful to be true. thanks again next time ill stay with you again.',happy
id17526,' my girlfriend is somewhat of a hotel snob so ive learned to let her pick the hotel so she cant blame me if it isnt perfect. she had absolutely nothing negative to stay and really enjoyed it. we went to w hollywood just for - night for a concert. we usually go to the beach not w hollywood so we had no idea where to stay. after some research she came across the elan hotel. she loved the great reviews and was especially impressed with the managers feedback to all the reviews both good and marginal. upon arrival the front clerks were very friendly and helpful. the property while not new was very well taken care of and clean. i really cant think of anything more to say as we got in around - pm and left by -- am so didnt get a chance enjoy the cocktail hour. all i know is that i would not hesitate to stay here again. if i was absolutely pressed for a negative i would say the minibar fridge needs to be set colder...but seriously that is just nit-picking and if someone really wanted to complain about that id tell them to get a life... about my rankings...i do not give a - as though it is a five star hotel...i give a relative rating based on the price point of what i am reviewing. for the money in this area i have a feeling this place would be hard to beat...',happy
id17527,' my husband and i stayed at the intercontinental ny times square to celebrate our --th anniversary and the hotel was everything we hoped it would be and more. we were put in a corner room on the --th floor and the floor-to-ceiling windows offered us a great view of the city. we were just a minute walk to times square and a subway entrance was right out the front door of the hotel. we mentioned to the employee checking us in that this was our anniversary and he offered to send up a bottle of champagne but we told him that we dont drink. the next day we came back to our room to find a plate of chocolate-covered strawberries! in fact all the employees were helpful and friendly.the bed was probably the most comfortable hotel bed we have ever slept in. we ate at the nice onsite french restaurant ca va and the food was wonderful. do not hesitate to book this hotel!',happy
id17528,' my husband was on a training course in houston. we stayed at hotel zaza houston from july - – july -- ----. we booked it based on the reviews here on trip advisor. we would not stay there again. for the price there was nothing special about the hotel it has some funky pictures and decorations but everything else is average. below are my impressions of the hotel. location – it is in the museum district not a lot of restaurant or shops near by. parking – it was valet parking $--.---day we would call down to have our car waiting for us - or - times the car still wasn’t there when we arrived and one day we had to wait -- minutes for our car because they had the wrong parking stall. we were less than impressed with the valet parking and wished we could just park on our own but due to the location it was not possible. rooms – we were first assigned to a room with a balcony and two double beds it was super small! so we went back to the front desk and asked for a bigger room we were put in a king size grande room it was large and nice. no bathtub in the room just a large shower. the bathroom had nice fixtures and was clean (walls in the room and bathroom were dirty a lot of stains). the bed was really comfortable. my husband didn’t like the pillows he felt they were too soft. the room had a large walk in closet and a huge full length mirror which was nice. the mini bar was so full we couldn’t even fit a bottle of water in it… rooms were cleaned daily with a turn down service. they would light a candle leave some treats on the bed and a memorable quote book mark. i liked this touch. it was nice and quiet in the hotel we had a peaceful nights sleep every night. spa – we booked a -- minute couples massage the price was a bit on the expensive side it came to a total of $---. but it was worth it. the massage therapists were great! pool - the pool is small but it was nice looked really pretty at night when it was lit up. lots of seating and towels around the pool area. also an outdoor bar music pumping snacks etc. unfortunately it rained every day that we were there so we didn’t get to use that area to its fullest. fitness centre - i liked the fitness area. complimentary ear buds fruit water lots of towels. the fitness centre was busy in the early morning but good throughout the remainder of the day. a wide variety of equipment clean and modern. monarch restaurant-room service – i really enjoyed the food and the service was great! bit overpriced. hotel staff-front desk – everyone was extremely friendly and helpful. they always had a hello and how is your stay-day so far? super nice people and seemed genuine. the only negative would be wake up call on our last night we asked for a wake up call and we did not receive it! luckily we also set our alarm it would have been bad times if we slept in and missed our flight this was also the same day we had to wait -- minutes for our car! i hope you found this review helpful!',not_happy
id17529,' stayed here for - nights drove down from pennsylvania and found it hard to find the entrance to the hotel. foyer very impressive rooms very tired but a good size the room looked out over a railway line and got very noisy at times nice swimming pool on floor -- which we were on. we had a free breakfast included in our price which was excellent the location is ideal the red bus tours have a stop just outside the door which was great. all the museums are walking distance. washington is a lovely city felt very safe in this area. although the hotel needs refurbishment it is ideally situated. would certainly stay here again.',happy
id17530,' the hotek was great great staff comfortable rooms but there was music playing all night at magic mountain next door...i got no sleep at all and the ac wouldnt stay on?',not_happy
id17531,' the worst marriott hotel ive ever stayed in. the front desk staff is probably the rudest staff ive ever encountered in my life. i was supposed to spend one night at this hotel and my time in dc was very limited. i had plans to do some sightseeing instead i spent a whole hour trying to reason with an extremely rude staff. they were supposed to give me a special rate and they kept making excuses about my form which was perfectly valid. after arguing with the manager named david who was a complete jerk and completely non-understanding and reasonable i gave up and decided to just take the room at twice the rate i was supposed to pay and call it a day. as soon as i went to my hotel room i moved the bed comforter and noticed disgusting huge yellow spots in my sheets and hair (that looked like pubic hair!). i almost threw up utterly disgusting! this was it for me! i asked to check out and talk to his supervisor. someone that claimed to be his supervisor was even a bigger jerk and was treating us as if we were homeless just because we had a special rate. he couldnt wait to get rid of us. their customer service made me feel as if i was checking into a prison not a hotel. horrible people! looking down on people that dont wave $--- bills at them. the valet guys though were awesome very nice and friendly. they tried to make us feel better and didnt even charge us for the hour our car was parked. we moved to the marriott on --nd street. the difference was night and day the staff was extremely friendly the sheets were spotless. the new hotel was a bit out of our way but absolutely worth the move. dont stay at this hotel paying over $----night is not worth sleeping in disgusting sheets get bed bugs and deal with rude customer service!!!',not_happy
id17532,' soho grand is the place to choose. first of all the location is exactly where you want to be forget -th av soho is the place. qualities of the hotel that are kept with the years elevators stairs front desk in the rooms everything feels used in a way you will find only in england. it was luxurious once today is real and authentic. personnel is always smart and quick the boys in the entrance will solve all your problems in a second the bar after -.-- is full with people you want to talk to breakfast is relaxed with dogs sometimes children and beautiful models. dont forget the amazing italian shop with small sandwiches just next door',happy
id17533,' this wasnt a bad hotel but there was nothing that stood out either. the front desk is certainly understaffed. it took about -- minutes of waiting in line before getting checked in and about -- minutes when checking out (there was a problem on my folio.) once i reached someone they were very helpful. there is a small cafe in the lobby that serves coffee drinks and sandwiches. i bought a sandwich (which was already made) but after waiting -- minutes for them to warm it up i cancelled. the rooms were very average but were quiet and the beds were fairly comfortable. the location is very nice...right in the middle of union square. lots of things to do and see nearby. there is a nice bar downstairs and a great but pricy restaurant as well. overall i would stay here again if i needed to but i will certainly look at some nearby locations as well before making that decision.',not_happy
id17534,' if this shows up on your searches as far cheaper than others then stay here. but if there are other places costing a bit more and the rating is better stay there. the place is very much still under renovation. bathroom was fine in our room and the staff was nice enough. but the place is still being worked on and the bedding is pathetic. i had better towels in india. you can see the mattress through the fitted sheet. the pillows are pathetic though you may have more luck asking them to bring more for you...but they were out when we asked for extra. location is good. we paid about --- with tax and i would have gladly paid --- for a less skanky room...but not ---.',not_happy
id17535,' we had a good stay here - close to the white house and bus-metro routes. a very smart hotel clean and excellent service with v good facitities - but more of a business hotel and geared towards that customer base which made us feel a little uncomfortable as mere tourists. prices at bar and bistro reflected that. as in the business district - very difficult to find places to eat in evenings that were a reasonable price - had to walk out of cbd to do so.',happy
id17536,' we just got back from a three night stay at the hampton inn majestic. we picked this hotel for our family of four based on location (near the theaters- we went to see wicked near millenium park near the art museum) and price. the hotel is clean modern has comfortable beds. ac worked well and it wasnt too noisy. there was some street noise but i would not call it loud. we did not hear the other hotel guests. the neighborhood felt safe-- we were travelling with our kids and the subway was only a few blocks away. on our last morning before the noon checkout we went to macy is on state st..... wow not like any macy is weve ever seen. the staff at the hotel was friendly and accomodating.... we asked for more towels and they were promptly delivered to our room. free breakfast was a huge plus-- the variety was good but no fresh eggs (bagels yogurt fruit cereal muffins etc.) plenty of restaurants within walking distance-- and again no problem walking around with young kids!! we would stay here again without any hesistation. the parking is a bit pricey but it is the city. we parked the car and used the subways or we walked (pizzano is has great thin crust pizza). check in and out with the help of the staff was a breeze. if you are looking for someplace in the loop definitely consider this hotel!!',happy
id17537,' we only had an overnight stay but we loved the hotel and would like to go back next time we are in boston. the weather was hot so the refreshing afternoon drink was very welcome not to mention coffee in the morning and the free wine in an evening a great way to meet other guests in the hotel. we had a very restful nights sleep after a tiring flight from the uk we recharged our batteries for the next days sight seeing tour . all the staff were very friendly and attentive.',happy
id17538,' i stayed at the hilton garden inn at the phoenix airport for a last minute trip to phoenix on business and was very pleasantly surprised. it is nearby the airport they offer shuttle service to and from the airport. i stayed in a suite and the suite has the best beds ever!!! comparable to the westin heavenly beds. the beds in the suite had a tempurpedic mattress feel and it even has levers so that you can control the firmness-softness of the bed. the hotel itself has a good restaurant-bar and pool outside was very nice! the front desk staff was very friendly and accomodating. they even remember your name and always refer to you as mr. or mrs. that was a great touch almost felt like staying at a ritz calrton!! overall it is a great property to stay at whether you are there for business or pleasure. i will definately want to go back and stay there again!!!!',happy
id17539,' friendly staff but the hotel has a run-down feel to it. corridors and room carpeting are musty. i was upgraded to a one bedroom suite but as i was visiting during general assembly week at the un the rate was still outrageous. there is a quite charming small rooftop terrace bar which is pleasant in the evenings.',not_happy
id17540,' my son and i spent - nights at the hotel and were very impressed with the service. room cleaning front desk and concierge all were great. brewsters food was a little bland but the service was good. noise problem with some equipment outside the room was fixed very quickly. shuttle service to lax was frequent and good would most definitely use the four points again. bruce',happy
id17541,' stayed at the hyatt regency hill country from march --- on a priceline bid of $--.-- cant beat that price!!! the hotel had just finished renovation and our room was prisine. room on ground floor looking out at the playground. loved this hotel. plenty of activities for kids. not a lot of people around as this was the opening weekend for sea world but as we were checking out i overhead a lady say that --- students would be there to check in the next day - glad we planned this trip before spring break started. didnt eat on site so cant review the hotels restaurants. big plus is that there is a regrigerator in every room. right across the street from sea world not sure if they have a shuttle dont think so we have parking passes for sea world so that didnt matter to us. hope to get the hyatt again later this spring.',happy
id17542,' excellent service! the staff was wonderful and bent over backwards to assist us in driving directions even when we just called in to the hotel from our location! the rooms were superb and they upgraded my stay without any hassles for the entire -- days. the cleaning staff was also great. and the food in the hotel was awesome! p.s. it was significantly cheaper than the radisson!',happy
id17543,' i stayed at the qt this past weekend with my husband and young son. the staff was friendly and helpful and the room was clean with a nice bed tv and bathroom (and towels). it seems hip and cool if you like minimalist decor. however the rooms are very sparse - no chairs no storage for clothing (except an open closet) no table or desk...so not comfortable for a visit of more than one night. the location is great if you want to be near times square but i dont think the bargain rate of $--- per night was much of a bargain.',not_happy
id17544,' my daughter and myself stayed at the sofitel hotel new york for - days from --th jan to --nd ----.the hotel staff were very helpfulthe room was wonderful with a marble bathroom and a queen size bedwe were allowed a late check out and they confirmed our pick up time for us. just down the street was the red flame diner which we used for breakfastonce again the service here was fast and food was excellent. this hotel although not one of the cheapest was ideally situated for all sightseeing trips.i would not stay anywhere else in new york but here. a.jones wales',happy
id17545,' my girlfriends and i were going out for a night in the city so we booked a suite and split the room between the - of us. we had a good experience checking in found ourselves in a clean room with a reasonable size. it had a separate small sitting room with a couch separate from the bedrooms. it served our purpose perfectly. we also had brunch the next day at the attached diner and all enjoyed our food. there was only one thing i wanted to mention. as a surprise before we headed out to dinner my husband had arranged for a bottle of champagne and chocolate covered strawberries to be sent to the room. we were in the room for about two hours and nothing ever came (which i found out when i asked him about it the next day.) since it was a surprise we werent expecting anything. at -am not long after we returned to the room we received a phone call to see if we were in the room. shortly the champagne and strawberries appeared. upon contacting my husband i learned that he had sent them. the next morning we ate the soggy chocolate covered strawberries and i brought the champagne home appreciative of the thoughtful gesture. however i would definitely think twice (or call and follow up) on an added service if you choose to get one just so that doesnt happen to you.',happy
id17546,' inexpensive and acceptable by new york standards. rooms are small but compact and nicely arranged with most of the amenities that you need for a short stay. since the halls are narrow and rooms close together the slamming of doors is difficult not to hear especially late at night. if you are a light sleeper this may be a problem as it was for me. also this part of chelsea near madison square garden is not the most desirable part of nyc. it is not close to subways and not a neighborhood that you would care to stroll in. but if you need a cheap place to stay and dont expect to linger in the hotel then it is worth considering particularly if you get a discount rate e.g. priceline.com. incidentially large tour groups are attracted to this hotel--which may or may not bode well for the quality of this hotel.',happy
id17547,' stayed at this hyatt in march and am leaving it off my list of hotels i like in d.c. i was traveling with my elderly mother and young daughter. we arrived by car and there was no one available to help us with our luggage. i struggled to get all our bags in by myself. i expect more from a hyatt regency as i stay with hyatt frequently. i attempted to use the concierge and waited in line more than an hour to speak with him. finally got to speak with him and he was incredibly rude and dismissive. dont know why i bothered id watched him be rude to everyone. i was appalled that the hyatt would have such an -- working for them. the breakfast buffet was wonderful and the location is fantastic. i had business at capitol hill and it put me right there and it is an easy walk to union station. my room was decent and clean although somewhat dated. my daughter enjoyed the indoor pool (it needed more towels) and the workout room was good as well. when we left i had to drag all of our luggage out again as well and load them into the taxi. the curbside service is appalling. frankly all customer service except for the restaurant was appalling. there are many hotels of similar price in d.c. with much better service. the is a loud crowded hotel with lousy customer service. not worth the price.',not_happy
id17548,' this was an average hotel;however i expected the hotel to be a little nicer due to it being the shearton. it was a little out-dated and the bathroom was very small. however the hotel was centrally located to arlington which allowed us to get to the cowboys stadium in no time.',not_happy
id17549,' an exceptional hotel with every imaginable amenity at your fingertips. the greatest belgian waffles great pizza plenty of nice landscaping and easy access to metro. dont pass this place up!',happy
id17550,' the hospitality shuttle service to the surrounding area is a wonderful amenity. it takes the worry out of getting to appointments at the medical center. the coffeeand computer stations in the lobby and the smiling staff made for a very pleasant experience in the lobby.',happy
id17551,' i was realty surprised for all what i got for such a fair price and in new york city were most hotels are terribly expensive with not such great service and they charge you for breakfast for internet in your room and all this was included in the hotel fair. besides that all the personel was extremely nice and gave a very good service. i stayed here because the hotel i normally go to (three times more expensive) didnt have rooms. well the hampton inn will be my hotel from now on when i am in ny i highly recommend it. rachel',happy
id17552,' everyone that worked at the hotel provided excellent service. anail who worked at the complimentary breakfast was incredibly friendly and helpful. the location in the gas lamp section was very convenient to everything!',happy
id17553,' cute hotel nice lobby clean room and a nice breakfast. i was in the area house hunting and stayed at this place for - weeks. the housekeeper did a wonderful job every day and i paid a really reasonable rate. i would tell anyone to stay at this motel.',happy
id17554,' would have been a perfect stay except for the lack of a bar more choices for dining and no complimentary coffee in the lobby. however due to it is location there are plenty of choices within a - minute walk of the hotel. how can you not have coffee in the lobby of a hotel each morning? sure there are small personal coffee makers in each room but hey i want better coffee than that. there is a starbucks in the bottom of tower - but they dont open until -. i guess you better not want coffee until - or you are s.o.l. pros: location location location great bay views with balcony very nice rooms with comfortable furniture pretty large rooms very friendly and helpful staff at check in the pool area is an absolute tropical paradise (amazing!) cons: on site dining-drinking options limited no morning coffee except for in room maker parking $$$$$$$$$',happy
id17555,' what an incredible find! loved this hotel. found it on tripadvisor and booked it based on your reviews. wanted to return the favor and say that the reviews were spot on. clean frendly quiet suite was huge by nyc standards modern decor continental breakfast had fresh pastries and new york bagels along with fruit salad yogurt juices cereal. radio city music hall and the majestic were within short walking distances. dont eat at the restaurant across the street - terrible overpriced and shady. dont want to mention names (da marinos). the restaurant adjacent to the pearl on the left is really good though!',happy
id17556,' stayed here for a quick -days christmas getaways with the kids. amazing location from san diego zoo sea world down town. there is also nearby restaurants to choose from if you dont want to eat in the hotel. the staff from the front desk the bell man housekeeping were very courteous. always had that smile that welcomes you back.',happy
id17557,' this hotel is in a really great location! it was very easy to find and so close to the national mall-- blocks. we started at the capital and worked our way to the lincoln memorial and then back up on the other side hitting up the white house and museums on the way and back. the - problems were this-we arrived at -am (i know way too early to get into our room and i didnt expect to i just wanted to park our van let them know we have arrived and stow our luggage) well to my surprise they said they had a room! yeah! we go up with our stuff and open the door and surprise! someone is stuff is in the room. thank god there was no one running around naked-that would have shocked us all! i go down and let the front desk person know (btw all of the employees were super pleasant and professional) he gets us another room. eeek! another room with someone is possessions. another apology and he doesnt have another room. we check our things and head out for a great day. when we get back around -pm our room was on the --th floor and it was just a regular room (nothing exciting or fancy)-our things were brought up promptly. the decor and furnishings in the lobby-bar-restaurant were definitely nicer. we checked out at -am and the person couldnt give me a receipt. i know they swiped our credit card and i assume were going to be charged for parking but i couldnt get a receipt for the charge. strange. wed probably try another hotel next time were in d.c. just to try another one but i would highly recommend this hotel.',happy
id17558,' the doors at this hotel are on some sort of super-spring and they slam very loud. you know when your neighbors are coming and going as though they are upset while doing it. the suite i stayed in had a conjoining door on both sides of the room with no sound deadening. i had to listen to snoring on one side of me and conversations and children singing badly on the other. the ceilings are very loud. the people upstairs sounded like they were running around stomping their feet constantly. the internet was super slow and helped make my stay extra stressful since i do a bit of work on my computer. other than noise and slow internet the rooms were fine and the location is great but there are other better options in the area than this if you prefer to sleep. my colleague has the same complaints that i do and was staying across the hall. i live on the road and stay ---+ nights per year in marriott hotels. this has been the least sleep-friendly hotel yet. just too noisy.',not_happy
id17559,' hotel is in a great location to the airport with average rooms andq average service.',not_happy
id17560,' recently back from staybridge it was so-so......not a very nice street opposite the bus station and a few shady characters hanging about. rooms where ok the air conditioning kept me awake half the night as very loud when on also the sink smelt bad due to food stuck in the waste pipe. all in all not bad but had alot better for the price in nyc',not_happy
id17561,' my girlfriend and i booked this room through priceline and it turned out to be one of the best places we have stayed. check-in was fast and the front desk was very friendly at check-in and check-out. the pool was warm to the point where it was like taking a bath. the hot tub was hot! both were very clean. the room was also very clean!! the internet was very fast the beds were very soft with tons of pillows the bath towels were soft even the elevators were fast. you name it it was very nice. we booked for $--(with tax & fees) through priceline and i would say it is worth more than that a night. the only negative yet positive is during our stay they were cleaning the floors to the halls and the rooms. so other than being a little disturbed by this it makes it worth it because you know that they are working to keep this hotel very clean.',happy
id17562,' we made a reservation truh his own front desk and when we arrive there it was another rate the front desk in duty told us to talk to the manager in the morning so we did it and next morning manager told us that the rate was wrong that the deal the one his front desk offer us wasnt correct and those rates has to be only authorize by him how a guest could now that how a guest can know when to trust the front desk when they making reservations? my wife call saying that she made reservaions with his front desk a lady a day before and she offer her a monthly deal so he was very rude he didnt wanna talk to her because the room wasnt in her name he change a little when my wife told him that she is the one who made reservations for our company. but he never agree to respect our rate that was offered by his front desk. also to noisy and dirty.',not_happy
id17563,' we stayed here on --------- renting two rooms for one night. the rooms were basically what i expected after reading the reviews pretty dated but you get what you pay for and at $--- a night in san francisco i really didnt expect a whole lot. the furniture was really starting to show it is age and the decorations were something out of the -- is. but it was clean didnt stink and for the most part ok. free parking was a big plus except that there were no open spots when we returned back from the giants game we came to the city to see and ended up parking in the striped area next to one of the handicapped spots and had to let the front desk hold our keys. what irkes me is that there are double charges showing up on my credit card and this is - days after i checked out. i called the chelsea and was told that is just the way they do things they run your card a week before your stay in case you are a no show leave that charge as pending and run another charge when you check out. so if you use your debit card the amount of that pending charge will be tied up until the bank drops it from your account. why is it that i never have had this problem with any other hotel or motel i have stayed at? i do stay at smaller mom & pop places and this is the first time i still see charges this long after i have left. the response i got when i asked why these were still showing was that in their mind (the chelsea) those charges were voided. (i guess that they just chose not to go through with an actual voiding of the charges) but i really am not concerned what is in their mind it is more important to me what is in the mind of bank of america and they still think these are valid charges. now i have to keep checking my account to see if these charges actually do drop off. i see other responses to reviews that say you have choice on where to stay and i guarantee next trip to the city i will be exercising that choice and staying somewhere that doesnt double bill me. also pay attention to the noise reviews this is one of the noisiest inns i have ever stayed at. there is either a fire station or ambulance station up the street from here as there were sirens coing down the street all night.',not_happy
id17564,' the rooms are the size of a closet but overall the location is great especially if you just plan to sleep in the hotel and if you want to go to the club it is always full of very attractive people and the roof garden really seals the deal at night to have a drink and look at the nyc skyline.',happy
id17565,' my husband and i travel several times a year and only stay at the crowne plaza ( if one is available). i always know that my room will be spotless with fresh linens and the staff will be available and willing to assist me with anything i may require. we have stayed in crownes in la tx downtown chicago etc. and the experience is always the same- delightful.',happy
id17566,' i was just at the crowne plaza in memphis this past weekend. although we liked where the hotel was located there were many disappointments about this hotel. first they charge $ --.-- a day to park $ --.-- per day if you want valet parking. when you pay almost ---.-- + tax a night for a room you should be able to park free. second our room smelled so musky and the table in the room was really dusty. it looked like it had not been dusted in over a week. third when i booked the room i was told that it included a free breakfast. wrong you have to pay more for your room to get the free breakfast. the continential breakfast which consisted of cereal and muffin was $ -.-- a person. if you wanted a hot breakfast it was $--.-- per person. for $ -.-- each we went down to the blue plate cafe a couple of blocks over and got a huge breakfast. fourth the air conditioning did not work right in our room. the room would freeze during the day and would be hot at night. i called the front desk to see if someone could come up and check our room but when it was getting close to --:-- p.m. and nobody came up we just called and told them to forget sending someone up that we were going to bed. lastly not only do they charge the full amount of your room to your card when you check in they also charge a $ --.-- per day incidental fee that we were not told about. i did not know about this fee until i just checked my bank account and saw this pending charge. when i called about it i was told it would come off in a few days. that is --.-- they are tieing up from my bank account. i just dont think this hotel was worth ---.-- a night by time they add tax and parking. (that does not include the incidental fee.) i was even told when i reserved the room that this hotel was newly removed and renovated. it was renovated - years ago. check around more before deciding on this hotel. the marriott is right across the street was the same price and was much nicer.',not_happy
id17567,' this hotel is the biggest piece of recycled garbage i have been in for many years. there is a significant mold problem here that is either being overlooked or not properly addressed. though i have to say the house keeping and front desk staff did everything to try to accomodate us there were multiple people at my conference who were having severe reactions to the mold in the hvac system and in the walls of the rooms. my coworker had severe reactions and spent most of her free time being miserable.',not_happy
id17568,' everything was done excellently. the staff are friendly and professional. my favourite was the room with little extras such as extra shelves accessories environmental etc. you cant beat it for the location as well.',happy
id17569,' in many ways very much the w experience: decor vibe service... which is a compliment. though the lobby area is quite small still very functional and service is very attentive and helpful. unlike other w is the elevators are quick! gym is incredibly small and claustrophobic. location is excellent - close to all the shops and pike is place market. good reliable stay with excellent service',happy
id17570,' we stayed at this hotel in july while the construction was in full swing. we arrived on a friday and checked out monday so noise was not a problem. i had some concern about ambulance noise from gwu hopspital but that was not a problem either. we enjoyed the large room and had plenty of space to spread out. the furniture and decor was very nice and everything was clean and comfortable. the main attraction is the location. we walked almost everywhere and caught the nearby metro when the walk was too much. dupont circle is nearby in one direction the white house area in another and the monuments a few blocks to the south. the rates went down between the time i booked the room and our arrival date but the front desk gave me the lower rate without any trouble. we got a great price but im sure rates will go up when the construction is finished',happy
id17571,' my stay was only for one night: i wish id more time at my disposal. staff were smiling and helpful without being obtrusive; the setting including amenities like a roof-top pool were equal to a five stars hotel. of course colorado is one of the most beautiful states (but on my return the accommodations elsewhere were not comparable.)',happy
id17572,' we stayed over the independence weekend for a total of five nights.. the main entrance and the surrounding public areas reflect its glorious past .however the rooms are in need of general refurbishment and some renewal of bathroom fixtures and fittings are required.by that i do not mean that they need to be replaced by modern fancy chrome fittings.. we had on unexplained problem with servicing the room it did not happen one day. on returning late in the evening we had to contact guest relations to ask at least that some clean towels were brought up.an excellent response by housekeeping soon rectified that .an added but unexpected bonus was a $-- credit on our account breakfast in oscars whilst expensive was first class. all in all an enjoyable stay.',happy
id17573,' my friends and i stayed at the philadelphia airport marriott for - night prior to a cruise and found it to be a clean place to stay with a pleasant staff. the parking situation at $ --.-- is a little high but not unexpected. the bedding while attractive was not as comfortable as it looked. instead of the usual pillow top mattresses they added a thin mattress cover in order to give the pillow-top impression.....kinda chintzy. i really cant complain as i won the night on priceline for $ --.--. had i paid the prevailing rate on the marriott website of $ ---.-- i would have complained loudly!',not_happy
id17574,' checked in for business in a supposedly larger towers level executive room which turned out to be so small that the door to the bathroom had to be carved out in order to not hit the toilet bowl so it could close. room was disgustingly filthy with grime on the window shades and half eaten pieces of beef jerky liquorice and a pill of unknown substance on the floor and under the bed in addition to an empty soda bottle. hotel is dark and dingy and needs better attention to detail. would never stay again. only thing it has going for it is its location. i and two other colleagues cancelled the remaining days of our stay and moved across the charles to a much better cambridge hotel.',not_happy
id17575,' the management needs to decide if this is an actual hotel or just a party venue for -- year olds. as guests we were displaced multiple times because there was a party at the pool or in the lobby and they expected us to pay extra to stay! we were barred from much of the hotel even though we were paying guests. on saturday night the guest staying in the room above us vomited on our window. although the location was great and the rooms inexpensive the value was very low.',not_happy
id17576,' i stayed at the san diego marriott marquis & marina for four (-) nights on business in mid-may ----. the room with a king-sized bed was better than many (most) marriott properties. the desk service concierge and housekeeping was truly exemplary. the property itself is beautiful but maybe not if you don’t like twenty-five (--) or so floors. i used the workout room and it too was very very nice. the pool area looked small but sufficient and pretty. the area is great. great for restaurants shopping and my personal favorite – walking to a baseball game. the hotel is probably - blocks from petco park and entirely safe. between the park and the hotel is the gaslamp area which has restaurants and bars galore. in short the hotel is ideal for seeing downtown san diego. the biggest downside and i guess its pretty commonly known are the all night trains which cross to the land side of the two towers. they are enough sometimes to wake anybody. several of my party were on the water side of the hotel and reported not hearing any train noise at all. so…. if you have the option take the sea side (west) for the view and the quiet.',happy
id17577,' having paid --- usd for one night in an executive junior suite it was the worst service experience of any hotel stay. the internet did not work because there was a problem with the modem. the modem was never replaced and i was told i would have to pay to access the internet in the business services room. my room key went bad after every time i left the room and had to get a total of -- yes -- replacement keys. we asked for a cab to be arranged and we were sent to three different locations to find a cab ourselves as the guy in charge of getting cabs was at lunch but they do not have a back. i will pay for service but there was no service at the hilton millenium. i will never stay there or at any other hilton again. the rooms are nice and clean and the bed very comfortable but the service was terrible.',not_happy
id17578,' the rooms have been nicely remodeled the lobby is large and nice and the hotel had one of the better fitness rooms ive seen. parking was expensive (typical loop prices) and they charged for wireless internet (--.--) a pet peeve of mine.',happy
id17579,' hi im manu grover from india. stayed at new york hotel for the worst - nights of our stay from the -- th to --th june ---- we are a family of -  with - kids -- & -. we have a regular room & requested for an upgrade & finally took a paid upgrade to a suite to be more comfortable. on checking in we realized that it is a twin queen bed with a pull out bed in adjoining room . i requested for a king bed they didnt have -. as we were prepaid thru hot-wire without cancellations we couldnt throw away ---- usd so continued to stay & it just got worse. brief issues -. the bathroom of the hotel suite was -- years old design. -. they have -  max - people at front desk  for check in - check out all guest service queries  for a --- room hotel so be ready to wait for - to -- minutes to operate your locker at the lobby yes they didnt even have a in room safes in a suite. -. they did not have a tea or coffee maker in suite. -. requested for a dvd player  for the kids guess what they didnt have it. -. this will surprise you the most my wife want a spoon to have medicine they refused that as we did not order in room service  they asked us to come down to the lobby & take it from the restaurant for -.-- usd yes -.-- usd.  i had to go down & across the street to get it from mcdonalds free of charge without any order or charge. so now i was crossed & couldnt contain myself so went up to the night front desk officer & asked him how is that hotels do not provide spoons if called for he said they didnt have in house restaurants the restaurant at lobby is -rd party wow so housekeeping cant keep spoons.  then i asked him u do not even give tea & coffee maker in the room ( they only provide in suites)  so he jumped to the conclusion that im living in a regular room & guess what he said  we do have them only if u living  in a suite sir are u staying in - . too his bloody wrong conclusion i was living in one so i had told him yes i am & then he asked for my room no. to check.  attitude of a - star with zero courtesy leave hospitality. next morning i operated the locker after waiting for - mins in the queue & meet the same lady who checked me in she asked so how was the room. i told her not up any mark for a suite & then shared all my above experience with her she said i should speak to manager & give a feedback i told her i rather do it online. basic courtesy & procedure would bea negative feedback is reported & someone makes a courtsey call to checkup on the incident & do assessment & damage control with the guest. no one called so i guess they dont care. it doesnt get over here it is just getting warmed up & u really wanna read this. they charge me  twice for the paid upgrade & it said --th -- us dollar & then -- th -- usd & so on for the next - night there were these - or just - more entry on the bill so could have been caught by a dodo why they couldnt is beyond me. then i asked the lady for the double charge she looked at me as if im crazy & took a good - minutes on her computer to verify & understand what happened.  so after waiting  for next - minutes she corrected the bill & i asked her i want the old overcharged bill & she looked so bewildered as if i asked something out of this world& she argued why i need it after the corected one has been made out. so i explained all that  you read above sonfar & it is my right to get that copy she finally relented & said she need to check with her manager what? a manager to give me a copy of the wrongly raised bill. he came back & want to understand why was been uptight so i said i wanted to post it online he gave me his card & said if u ever come to ny to write to him & he will take care of us & i said even if u give a free stay i rather not stay & left. & now the kicker. i had to pick up a car rental from new jersey north bergen - miles from. the hotel the doorman said itll be -- usd + toll  in the hotel car.  i said ill take a taxi there were - pre parked yellow cabs standing outside the gate. he took me there with the luggage cart & explained me it is in nj & ny taxi is dont go there. the taxi driver all asked for exactly the same amount -- + toll so i said it is - mile & it should be -- pr -- usd  & ill pay by the meter + toll & he says sir i think the best would be u take your luggage &  take the subway you save the money instead of helping me hail a street taxi to my satisfaction. i hail a street taxi myself  same yellow cabs & the taxi driver took out a book with publish flat rate which is the max & it said -- + - for the toll so the doorman got agitated & asked the taxi driver that why did he pull in front of the hotel & to go from them so much for guest assistance. i finally shouted at him & said i am a guest of the hotel & he is entitled to pick me up from the hotel curb sidewhelks there are - yellow cab taxi is parked to pick up the guests. & guess what did he do...... he then  took our luggage from the luggage cart & dumped it on the roadside inspite our kids stranding us there on the road side i put the luggage in the taxi myself & went to the hotel manager & explained what just happened & why is said what i said but declining even a free stay & here is  a live example of the attitude the hotel staff throws around. he was trying to pacify me & tell me what will the doorman gain & taxi would be make the money & also they should go by the meter by law & so i took him the taxi on the curbside to confirm all that from the taxi driver. (& i showed him the picture it took of the bag the doorman dumped on the curbside .) so btw doesnt the manager know the kick back -- to -- usd cut the door man would have made from his yellow cab friends allowed to be parked outside the hotel the yellow cab who were pre parked & asked for -- bucks too shook hands with the duty manager & to my utter disbelief i shook & head & simply drove off. as i suddenly realized why the hotel is what it is all are hand in glove including the manager yes to be sure that the top managements knows about this i will write to them as well. so stay away even if its free. wow what an experience well my kids got the education of a lifetime for sure. thanks manu grover [--]',not_happy
id17580,' ive been to this hotel twice. once i was in a normal hotel room one with its own bathroom so it was one of their higher end models. the other time i got one of their hostel dorm beds. first of all the hotel part: this is a clean place just great. it was a great sized room and a great sized bathroom considering you are in new york. the shower was large and even had a seat in it. ive seen $--- rooms that were smaller in this city. the room had a nice big tv and dvd player and we were more than satisfied. the area inside the hotel was cute and colorful. at this low price you cant beat the quality the amazing location and the simple bang for your buck. it is tops. now for the hostel part with the bunk beds: this also is a clean part of the hotel. the bunk beds are located in small apartment units that have been converted to dorm rooms. i did notice mold on the ceiling of the bathroom but that is not a huge deal in my eyes. but there were some glaring problems that are not quality-related. first of all the staff used our room as a hallway literally. literally. i cant stress that enough. the supply closet was in our room and also it was an entrance to the backyard and other places. so at -am you would have a staffer come right in and pass through or rustle through the closet. they would not knock. this was not an isolated incident this happened every -- minutes to an hour on every day of the - days we stayed. they would not lock the door when they did this and if we locked the door they would unlock it. this is unprecedented. i have never been in a hotel or hostel where the staff simply barged into your room at all times of the day. secondly there is no lobby or other room indoors to hang out. this is a hostel so you have many strangers in a room together. you need a way to get out of the room to relax so you wont bother people. but unless you are staying during good weather and sit down outside (and only during the day) you will be stuck in the room unable to do much of anything like talk or read or use your computer because of your sleeping roommates. thirdly since you are in a dorm situation with - strangers in a room it would actually be beneficial to keep the bathroom out of the room and put several bathrooms in the hallways for the whole floor. this is not the case. the bathrooms are in your room. so when you wake up prepare to wait - hours just to empty your bladder as every single one of your - roommates will be in line for it. if you have a bad bladder youd best go somewhere else. get yourself - roomies or more and rent out one of the higher end rooms and skip the dorm beds. if you want dorm beds go someplace else unless your party can fill all -- beds in a room. if that is the case then by all means since this is the cleanest hostel ive ever seen in new york go for it.',happy
id17581,' first time to the dc area. definitely have to come back. the hotel was conveniently located to two metro stations. seven minutes max if you decide to go on foot. if you decide to get a car be budget minded as the hotel valet parking(only by the way) wants about $ -- day. other garages do not do much better about $--. the hotel rooms are in great shape. one of the elevators was out for all the days i was there. it was hassle some days having to wait for - minutes. the breakfast was good although the price was more for the mere convenience of not having to eat out.',not_happy
id17582,' stayed here for one night on my way to university of texas - austin. while the university is a mere --- minutes drive to the campus the motel is nothing special. rooms are basic (and clean). wi-fi is available in all rooms at a small fee (-.-- usd for --h). while the motel is not bad it is nothing special as well. i was waken up at around - am by my noisy neighbors and a series of frightening screams creeped me out a bit... let is say i wouldnt recommend this place and area in general to women who travel alone. all in all an ok place especially ok given the under -- usd rate you can get on motel-.com website.',not_happy
id17583,' excellent location staying a few steps from the subway macy is duane reade drugstore mc donalds starbucks ... in the bedroom window facing the empire state building. the staff was very helpful and conceirge and housekeeping friendly. very silent and clean rooms and comfortable beds. i am planning to come back and stay in hilton garden inn new york west --th. my family also loved it',happy
id17584,' i read the reviews on this page before booking this hotel. there are positives and negatives to this property. here is my - cents: + location to union square and the theater district. my conference was at the hilton which was one block over. and prime shopping nearby! + if you like modern furnishings this hotel has it. flat panel tv a lateral file cabinet for a dresser curled steel as a headboard great toiletries condom in the safe (safe sex!) removable tatoos clock radio with mp- player connection coffee maker and best of all - free wireless internet access! + the beds were very comfortable. + the front desk people always greeted me when i arrived and left. the wine reception at night was a nice touch. loved coming home and being greeted by wine! - my room had windows that was not facing geary but the other street (is it palmer?) is noisy on the weekends thanks to - popular nightclubs. one had an overflow crowd on the sidewalk waiting to gain entrance which means a lot of loud talking laughing etc. but during the week it was relatively quiet. - yes there are homeless people hanging around geary but geez....this is sf union square and there are homeless everywhere! you just ignore them. as a single woman i never felt unsafe. overall i would stay at the hotel diva again. i thought it was a great hotel for the price.',happy
id17585,' from the evening when i checked my car with the valet until two days later when i left each and every member of the hotel staff was incredibly friendly and willing to help. it was almost as if they were competing in a contest to see which staff member could be the most friendly. check in was easy quick and a pleasant experience. the bellmen in the lobby were always smiling and the valet just wanted to make sure we had a nice time in memphis. as i was attending a work meeting we had both breakfast and lunch served both days by the marrriott catering services. the people helping were incredibly friendly. however the food was not quite up to usual meeting fare especially the runny eggs in the morning. but you couldnt help but appreciate the kind lady who tried to help with special dietary needs. all in all the marriott downtown is an average hotel typically expected when attending company booked meetings.',not_happy
id17586,' this hotel is great. staff were very friendly. rooms lovely. bistro restaurant was really good and was good value. location excellent. prudential centre (great shopping) just across the road and we took a duck tour from just outside which was fun. also went up the prudential tower which has amazing views of boston. loved this hotel.',happy
id17587,' new hotel. stayed in a standard room. furnishings were modern and clean. bed was a little soft for me but comfortable. nice views. only one restaurant for breakfast which cannot handle the crowd when there is a convention-meeting at the hotel. self parking lot is close convenient abundant and easily accessible to hotel entrance.',happy
id17588,' my children and i were coming into boston for my dad is funeral. it appeared the hotel might have been taking advantage of that fact as the cost of the room was $---. night. with my aaa discount it brought the price down to $---. night. all other hotels in the area were booked at some point during the - days we needed to stay. rather than move from hotel to hotel i booked at the embassy suites so as not to have to move around during this busy time. we waited almost -- minutes for the shuttle to pick us up at the airport which was - minutes away. it took - phone calls to the front desk for the shuttle to finally arrive. on the last call the front desk agent put me on hold and never came back on the phone. not only were we tired from a long flight but it was cold standing out waiting for the shuttle. the calls i was making for the shuttle were long distance on my cell phone so being left on hold and not having the agent come back on the phone was very annoying. when i made the reservation i requested two double beds. the room had a king size bed and a pull out couch. we just went with that and didnt complain. one of the days we had to request housekeeping service. the housekeeper that morning knocked on the door and we said we would be leaving in about five minutes and would she please come back. obviously she couldnt understand what we were saying and never came back.. when we complained at the front desk the housekeeper told them we requested no service that day. the next day our beds were made but trash was not emptied and overflowing. we also had to call down for toilet paper as one roll was completely out and the other had very little left on the roll. come on...give us some toilet paper for goodness sakes. on another day the coffee packets were not replaced nor was the coffee pot washed out. the towels that we had used for a couple of days and put them on the floor in the bathroom were hung up again on the hooks on the bathroom door. ok no clean towels either. one evening we had friends that wanted to take us out to dinner. we suggested eating at the embassy suites as we were just getting back from making funeral arrangements. there were eight of us all together the waitress was annoyed that she had to add an extra table and two chairs to accommodate us. she rudely said to another waiter from across the room so other guest could hear they want to sit together and she made a face. we all noticed it. it took them all of - minute to push a table and two chairs over to accommodate the eight of us.. the manager is reception was o.k. the snacks were so so. staff unfriendly. the breakfast was good if you got the omelets but they kept running out of other food items and even the items you wanted to put in your omelet. again very unfriendly staff. all in all for the price it was definitely not worth it. ive received better service and more friendly staff at a motel -. this is not my typical embassy suites experience and i think that this hotel gives the other embassy suites a bad name. there was no value for the money but most importantly the staff was the rudest i have ever come across in all my travels and the service was awful. ill never stay there again.',not_happy
id17589,' i had taken a package from my favorite website and was wary of the hotel because of the reviews. but as soon as we checked in we were upgraded to a corner suite. with a big room divided into a workplace a living room with tv and a dining set for four a bedroom with tv and a bathroom with tv. the room was impeccably clean and well furnished that my wife and daughter were impressed. (daddy makes points!!) the shower was great. modern shower head strong water pressure and the use of fekkai products for bath purposes. because of the early check in and late checkout package we managed to pull off visiting two museums in a overnight stay. (museum of natural history and metropolitan museum of art. food is nearby if one does not wish to dine on riingo (their restaurant on premises). we did have breakfast in our package so we did sample the omelettes which we liked. down the road along --th is a very small japanese restaurant called riki (very authentic - their katsudon is excellent) and an italian restaurant. if you head east along --th is the amish grocery for fresh produce and in the morning one can go make a left on -rd ave and by the corner is a bagel and coffee store called pinnacle open early in the morning. overall....my wife and daughter agreed with me that staying in the alex was an excellent hotel experience expecially with the upgrade. by the way the view out the window was of another building but that did not bother me since we werent cooped up in the room anyway. pictures to follow',happy
id17590,' my laptop was stolen while i stayed here. i stayed about - months on business. the hotel itself is very new and clean but i would try to find another if i were you. like others have said the staff is clueless about security. they believe that someone from the homeless shelter down the road stole it. i was in the food area. but i am not so sure it wasnt an inside job. they said they didnt see anyone on their cameras for the night it was stolen also the noise from -th street can keep you up at night.',not_happy
id17591,' we booked the grand hyatt for a weekend stay and were very pleased with the results. we arrived around noon and requested a non-smoking king room. there were none available but they let us check our bags (at no charge) and said they would register us for this room type as soon as one was ready. the clerk was very friendly and we saw no negative attitude because it was a priceline reservation. when we returned around -:-- they gave us a very nice room on a high floor. the size and cleanliness of the room and the bathroom were great. on the day of checkout the bill was slipped under the door and we used the video check-out very quick and easy. overall the grand hyatt and its staff exceeded my expectations and i would gladly stay there again.',happy
id17592,' i stayed at the hotel harrington not by choice but as part of a girl scout group. the place was absolutely disgusting as a group of two moms and two daughters we had adjoining rooms and when we checked in the moms room had a filthy bathroom not cleaned from the previous guests and there were still dirty towels in the bathtub. i called the front desk and asked if housekeeping could please clean the room and the response was no sorry they are gone for the day. if we didnt have an adjoining lock off with the girls we wouldnt have had a sanitary bathroom to use. also there was a red stain on one of the girls mattresses which could have been either blood or ketchup. either way it was visible on the side of the mattress and absolutely disgusting. i have stayed in numerous tourist hotels all around the world and this would be one of the most disgusting i have stepped foot in. i would not recommend it pay the extra and stay at the jw marriott two blocks down. i nearly did and would have if i had not prepaid for the tour already!',not_happy
id17593,' stayed here for a work conference and the best feature is the location. the room was clean and conference rooms were adequate. catered breakfast and lunches were decent typical banquet style (eggs bacon sausage pastries & fruit). although i did not eat @ taste we did have a few cocktails here (very expensive). the computers in the lobby are ridiculously slow. only used them to check in for my flight and print my boarding pass. in room internet access is overpriced $---day per device for high speed $-- for slower speed. not likely id stay here again on my own dime.',not_happy
id17594,' this boutique style hotel is well situated by time square off west --th and broadway close to numerous restaurants sights shops sightseeing tour buses and of course the theatres. went to see wicked at gersham theatre - minute walk from hotel. the staff are very friendly and helpful. the continental breakfast is well done on -nd floor and seems very completewith choices though seating is limited. the rooms are good size and modern design with all amenities included wi-fi coverage is included. the hotel beds are comfortable and quiet within hotel. local calls are $-.-- and additional charges apply after - minutes. the ice needs to be brought to room which is not convenient. housekeeping is good but several times we had to call for things missing or ran out of. overall highly recommend this hotel will stay here again. fitness room available.',happy
id17595,' we could not have experienced a better stay! service is usually what separates the wheat from the chaff and these folks have it perfected. everyone from the doorman to the concierge made sure to make eye contact and offer a cheery hello . anything we wanted we received: we asked the concierge to find us an appropriate restaurant without a wait; she called the rosebud restaurant and got us seated without their current -- minute wait! we had the opportunity to use most of the facilities; the pool and the gym were both outstanding and very clean and functional. the patio outside the pool is great for relaxing as it it offers a tremendous view of the city. the rooms were spotless; plenty of room for the family and the tv has all the access options for xbox-playstation connections. all functions (hvac lighting etc) can be accessed via the phone console. very well thought-out in terms of functionality and ease. i could not help but notice that the room is furniture was a step-up from most high-end hotels; a nice touch. the bed and pillows were outstanding. the location is great if you plan to shop on the mag mile . very close to water tower park ghirardelli and giordano is (the best pizza ive ever eaten- get the deep dish!). all in all in spite of its relatively high price i highly recommend this hotel. as the saying goes buying quality only hurts once .',happy
id17596,' consistently on the best priced hotels of its category...what more can i say. if that is what you are looking for. right opposite macy is etc too. valet parking a bit steep relative to rack rates. we checked out after a few nights as we rely on things like great room service and in house facilities in general. please dont order room service. we enquired and discovered that room service comes from the same kitchen as the main restaurant of the hotel. i find it hard to believe that the chef at the main restaurant there has any reference to michelin on his resume- sorry. consistently average to poor. gym- decent but not as elaborate as some of the reviews on here suggest. pool- not popular and we could see why. small and cold water.. the best thing of this hotel for me personally is the excellent service- whether thats sofitel or ca..',not_happy
id17597,' the hotel is very close to the airport when exiting on -- east. we arrived at -:-- a.m. exhausted and happy to find our hotel so close. we stayed in room #--- and had a view of a mobile home park. one portion of the park had several empty dilapidated trailers. if traveling on -- west there are a few restaurants and two parking areas for airport. i am unsure of the neighborhood as there were -- traveler safety tips from mcgruff on the bed. all rooms had two sets of peep holes. the hallway lighting was unusually bright but was only lightly visible from under the doorway crack. the room had a decent sized refrigerator (approximately - ft. x - feet) with ironing board small table and chair and coffee maker. furniture is inexpensive and basic – no frills – but functional. there is also a nice sized area for clothing with a metal rod. the heating-air conditioning unit is over the curtains and when the black out drapes are drawn the drapes “balloon” out from the air blowing underneath it. however hotel room was clean. because the hotel is near highway-- you can hear the traffic. also the sounds of aircraft taking off from the airport can be clearly heard. lastly the sound of running tub water can be heard from the rooms of neighboring hotel guests. hearing these noises may be undesirable for those sensitive to sound. internet is free but an ethernet cable must be obtained from the front desk with a deposit fee. the continental breakfast is available - a.m. to -:-- a.m. monday – friday and -:-- a.m. to -- a.m. saturday – sunday. we did not eat at the hotel but noted that the eating area is large and separated from the main lobby. there is a nice array of vending machines in the main lobby next to the reception desk for drinks and snacks. the best western airport offers basic amenities at an affordable cost. for those seeking higher quality accommodations onsite at the airport i noted a very new looking hilton (it looks round in shape from the freeway). i believe the hotel is a good value for the price. hotel staff is very helpful and accommodating. the hotel is sufficient for those on a budget or for a brief stay (we paid $--.-- including tax for three people under aaa discount).',not_happy
id17598,' we stayed here for four nights oct. -th---th. check in was very smooth amanda was very nice and helpful with us at check in. we had a nice room on the second floor with a view of the marina that is what i booked online since others said it was a nice view and i would have to agree it was so nice sitting out on the fairly large balcony and watching all the boats and sailboats coming and going. the rooms are large we had a nice comfy king bed and loved the sheets soooo soft! had a small frig and small coffee maker a microwave would have been nice to have too. they had a really nice tv with a great picture. they have a comp. breakfast in the morning it was pretty good everyday it was the same eggs baconsausage either pancakes or french toast and some fried potatoes along with toast and cereals fresh fruit etc. i know some others who have stayed here have complained about the ticket they give you at breakfast for a tip. well they claim it is just so they know you are staying at the hotel you have to write down your room number. i have no problem with leaving a tip as a matter of fact i do at every place i stay at that has a comp. breakfast i just leave a few dollars i mean come on people these people run around trying to make you and bringing you coffee clearing your dirty plates and you cant leave them a few dollars for that? tell me where you could feed a few of you for a few bucks and a full breakfast like they have?! this as you can see annoys me that some people are so darn cheap! so anyway i liked the location to the hotel it was easy to get into downtown gaslamp district seaworld was close by and old town too. i knew the hotel was old as are most of the places in san diego but it was fine i liked the hawaiian decor and everything was fine not broken or torn everything worked just fine so i have no complaints at all. their web-site is pretty much spot on so check it out if it is not for you go elsewhere. i would definately stay there again when im in san diego i thought it was great had a wonderful vacation!',happy
id17599,' it is a shame this place -- with a nicely appointed lobby and a fantastic location -- came along with a mouse in our room. i awoke at - a.m. to the sound of scratching inside a bag that my mother had packed with some fruit. at first i thought my father was up for a late snack. but as i got up from bed and walked to the bag it was clear an animal of some kind had found its best meal all week. as i moved close i saw a mouse scurry out of the bag and away. i went back to bed knowing my mother would freak out if she knew. i told her the next morning after i booked another hotel. the front desk manager first offered us a room upgrade. when i declined he promptly and courteously comped us the night is stay charging us only for parking and apologized. im not sure if perhaps we share some of the blame for leaving fruit unwrapped in a bag. but i dont think it is unreasonable to do so. maybe in big city hotels though it pays to pretend youre camping.',not_happy
id17600,' i stayed in this resort -- years ago and i believe it has the same decor. for the price i would rather go to a regular hotel. the golf course was way overpriced too. the pools were very nice and views were awesome. probably would not stay here again.',not_happy
id17601,' wonderful hotel very convenient location very friendly and helpful staff (they gave us a complimentary upgrade). we also got - nights for the price of -. only downside is that there are no tea-coffee making facilities in the rooms. they offer free tea and coffee in the lobby but only at certain hours and we always seemed to miss out.',happy
id17602,' this was a great pet friendly motel! very comfortable and the service we received from bruce at the front desk was fantastic! he helped us with the public transit and gave us great directions getting out of san fran to enjoy the scenic pacific coast highway! we will choose this motel again!',happy
id17603,' i came here on business while my family joined me and went sightseeing. the location was perfect for me because it was a two block walk from the building i needed to go to for a course and there is a subway station right at the end of the street. if youre willing to walk there are lots of sights within walking distance from the hotel and if not there is always the subway or taxis. the room was smaller that another doubletree ive stayed in in houston but im guessing that this room size is average for ny. it was clean and the only problem we had was one morning there was liquid leaking from the bathroom ceiling fan into our toilet and floor. we called the front desk and they promptly sent up a maintenance guy who checked things out and determined that it was because of someone showering with the door improperly closed in the room above us. the leak was fixed and after raising our concerns with the front desk the management gave us a $--- credit off the room as well as - breakfast vouchers for the hotel restaurant which came in handy. the staff are friendly and helpful and we were able to book our transport to and from the newark airport with the bellhop desk. their business center allows for sending documents straight to the printer and we were able to do some personal business that was as well. i would recommend this hotel to my colleagues for business travel as it is right in downtown.',happy
id17604,' my wife and i capped off a great trip to seattle and victoria with a final night stay at the sheraton seattle and it was perfect. great location for shopping and restaurants trundled on down to the pike is market on a beautiful sunny and warm seattle saturday and took it all in. the hotel accomodations where first class super clean great bathroom products and we got a high room and had a nice view of the city. i would stay here again anytime and will do so again.',happy
id17605,' stayed at this hotel for - nights. the room was not very big but that was not expected since the hotel is in the middle of sf and in a really nice old building. they managed to squeeze in all that was promised by being very clever. the only remark would be that the tv is really small but we never watched it anyway so for most travelers that would not be an issue. room can be a little warm since there is no airco in the room. also i did not like their pillows since they are based on a plastic wrapped in a pillow sheet. that gets sweaty sometimes we never were home in time for the complementary glass of wine but the restaurant downstairs (fino) was always packed so i guess the quality should have been nice. the one reason to book this hotel is the location because that is excellent. close to everything around union square so a perfect place to stay if you want to explore the area. parking is close by and for the standard rate of $-- per day. just follow the sign just before you reach the hotel on post street and you are closer than at most big hotels if you use their own parking. tip: if you book direct at the hotel website (like i did) do make sure your conformation is based on the right room rates. in my case their website changed something and i had to e-mail around this. but the staff is very helpfull and fixes the problem. just do not trust their autromatic system is my advise. check! it saved me $---.',happy
id17606,' we had booked four nights beginning christmas eve and were very excited to stay at the brand new w. we booked a spectacular room category with a lake view. upon arrival we were shocked at how tiny our room was. it is very poorly planned. there are no drawers to unpack clothes in only one very uncomfortable chair from which you could not watch tv. the bathroom sink took up almost all the vanity counter leaving not even enough room to put one is dopp kit etc. the heating-a-c unit is right next to the bed and blows in your face. the drapes were hung backwards such that when opened they covered half the small window rather than stacking along the blank wall. internet service costs $-.-- for -- minutes $--.-- per day and parking is $---day. no coffee in room no bar soap for the shower only shower gel. the lake view is of the lake - blocks away looking over several rooftops full of mechanical equipment. when i complained the next morning (christmas) of the tiny room and all its deficiencies the manager offered to upgrade me but only for an added cost. instead we checked out that morning and as i write this we are ensconced in the beautiful four seasons hotel located directly on the river with a room twice as large balcony etc. for the same price! i would never stay at the w again! besides all my negative comments about the room the lobby is totally stark concrete floors very cold and uninviting.',not_happy
id17607,' my wife and i stayed here for our anniversary and we absolutely loved everything about this hotel. for starters the hotel puts you right in the action of times square. everything is within walking distance from here. the hotel staff was amazing especially the concierge! they helped me set up the perfect experience for my wife and i. also the rooms are comfortable and the hotel is beautiful.',happy
id17608,' nothing beats the location of this hotel.. close to shopping market st. union square ect. location is the only positive. parking was confusing the reception staff were unkind and dismissive and the elevator smelled like a toilet. the hallway leading to our room was dark and scratches leading down the hall were reminiscent of a freddy movie. upon entering our room the molding was visibly broken away and the carpets were old and smelly. there was a broken ive machine on our floor and my husband had to go searching for one that worked. i had recently had knee surgery so i called down for extra pillows to prop up my leg. to our surprise one of the pillows had a huge clump of blonde hair on it. when my husband exchanged it there was no apologies or really any regret at all. the next day upon checking out the receptionist would not give us a receipt which caused a huge problem when trying to retrieve our car out of valet. all in all i am happy we were only there one night. oh the bathroom was relatively clean so it wasnt all bad right?',not_happy
id17609,' the reviews seemed mixed between satisfied customers and bad experiences. i choose this hotel based on recent positive reviews attractive location and low price. we were not expecting too much based on the price but i am completely shocked at the service we received. upon checking it we were given a room that seemed to have been unoccupied for decades. dirty smelly with cobwebs hanging off the headrest of the bed and the various corners of the room. when my wife asked if there were other rooms available the man at the counter shouted at her that they were fully booked and challenged us to move out!! with most other hotels fully booked due to the fleet weekend we of course had no choice but to stay unless we could find another hotel. we politely requested that room service clean up the room while we were out. we came back to find absolute nothing done. in the end we had to clean the room ourselves. we woke up the next morning itching after a nightmare night in the dirty bed. to make things worst we went down to the breakfast room to be greeted by the same grumpy old man who shouted at my wife. he proceeded to grumble at us and all the other guest and bang the food onto the tables. to complete the nightmare we realized that housekeeping had stolen money from my wife is purse. we were sure that she had not misplaced or dropped the money as she had counted the money the night before and did not remove her purse from her handbag from the time she counted her money till the time we realized the loss. the only time her purse was left unattended was when she left the room for a few minutes to use the very slow wi-fi in the conference room. housekeeping was just cleaning the room next door when she stepped out and nowhere to be found when she returned a few minutes later!! in short: do not stay here. spend a little bit more money for peace of mind in a better hotel. in fact we saw a much better posher hotel (grand plaza hotel) just around the corner which offers room at the same price. it was unfortunate that they had no rooms available or we would have moved there.',not_happy
id17610,' a very small room with a very hard undersized queen bed a wood bench was the only furniture in the room a thru the wall air conditioner that sounded like a thrasing machine and you could not hear the tv so we opened the screenless window and fought the mosquitoes for the rest of the night. the bath room flooded because the shower and the rest of the floor was one level. checked out the next day and was charged an extra $--.-- for early check out. very sparton.',not_happy
id17611,' this location of this hotel if you are traveling to midtown is unbeatable. the rooms were a little larger (for nyc) then some other hotels i have stayed in. i had views of the river and jersey. kind of like that. place for the location the hotel seems to be quite. like that too. some people have mentioned the elevator situation. being a techie i like being assigned an elevator vs. having to have to be herded into the only one that shows up.',happy
id17612,' i stayed at the sheraton chicago for a business conference. the hotel is enormous although it does look a little dated. the room was very large enormous bed sofa television trouser press iron etc. great views of chicago although almost anywhere you can be in chicago has great views of chicago. there is a small gym and swimming pool which is just about large enough to swim in. the bars are nice and sell some very nice microbrew beers. the location of the hotel is great. it is just north of the river and lots of chicago and navy pier etc are within easy walking distance.',happy
id17613,' i like this hotel. ive visited many times in the past and everything couldnt be better. until...based on their internal category...they upgraded us. but an upgrade is due to view...not sq footage. hence...were things broke down. this is a great place...as long as the plans dont change. upgrade from space view point...was a downgrade. no available rooms in the hotel at price point...had to pay over $--- to fix. turn down service never happened..roll-away never appeared. when we called...maid service wasnt prepared. i travel and love these hotels. but this was the first time things didnt happened as planned and the hotel service fell flat. i dont expect this from this type of hotel.',not_happy
id17614,' we stayed here for - nights on ------. first time to austin. it worked out perfect. the price was reasonable too. marriott offers a guaranty if you find the rate cheaper - they will match and give you an additional --% off. after booking the room for $--- i found it for $--- on priceline.com. i inquired and price was reduced to $--- a night. the room layout could have been situated better. the small bathroom was right by the bed so the other person always had the bathroom light in their eye. no fan in the bathroom so mirror was always fogged up. it has a great location to walk to bars-restaurants and congress bridge to see the bats. we arrived at the bridge at -:-- pm and about -- min later bats came flying out. bats will come out at dusk. hotel included a buffet breakfast with a good selection of hot and cold foods. also included was an evening cocktail hour from - - - pm with free beer-wine and little munchies. there is a marriott courtyard attached to the residence inn. im sure if you stay there you could still get the included freebies here. parking is a little high but we managed to escape the first night. there are meters right across the street that do not charge between -:-- pm and -:-- am. there was a spot when we arrived so left it there overnight and moved the car in the morning to the garage. we ate at the driskill for lunch (best hamburger-banana split) and reasonable. did the duck boat tour. the water part was a little disappointing. all you do is go in the water and the driver lets a few people steer in circles and then you come out. we were bored. if you do go sit on the passenger side of the boat for better views.',happy
id17615,' we spent three days here at an average of $--- per night (plus taxes). this to me seems like an amazing rate for dc. as others have noted the rooms are large and include a sitting area and kitchenette. we found the staff friendly and helpful and the room spotless. the hotel is a - - - minute walk from dupont circle so close to a variety of restaurants. we ate at levante (mediterranean just off dupont circle) and floriana (italian on --th and q). to get to the hotel from the metro (red line) exit the metro north onto q street. turn east (right) and walk to new hampshire. turn left on new hampshire and the hotel will be on the right in a couple of blocks.',happy
id17616,' lobby and main area is amazing. historically interesting and regal. lots of business people and meetings which i did not care for but overall the experience was quite wonderful. i do not doubt that this had something to do with the room that they just automatically upgraded me to (the luxe king corner room....always ask for a corner room...they are always bigger....) my room was amazingly huge and the closet alone was massive...the bathroom was on the small side...room service was quicker than any that i recall and delicious. the clock bar has wonderful drinks and very attractive and friendly bartenders! love the shops inside the hotel...love the overall opulence of the place...incredible location...cant be beat...one of my favorite hotels in the city and i like several actually....this one is not to be missed when you feel like spoiling yourself...be sure to get a big room as i sense that some might be on the small side...(similiar to a fairmont hotel in that way...)',happy
id17617,' pros: the rooms are very large and for the most part well insulated from neighbors. there is a large kitchen with a full sized refrigerator a gas range and stove a microwave and a dishwasher. there are plates bowls pots etc provided. internet is wired with -- mbps speeds and wireless with much slower but passable speed. the front desk is helpful and responsive. there are two laundry machine sets per floor. the gym is on the large size with - treadmills some free weights some weight machines and tvs. the rooms have cable with about -- channels - movie channels no pay per view. there are two tvs one in each room. there is no dvd player. there is a door separating the bedroom from the living room. the bathroom is outside the bedroom. to use the elevator you had to use a card which added a level of security. we walked to the franklin institute and chinatown and walnut street shops at night without trouble and without feeling of danger. cons: i was told by the front desk that they replace bed sheets once a week. the sheets are very thin and placed directly on the mattress. the sheets were dirty in appearance when we moved in. i marked the sheets and checked and sure enough they were not replaced for the duration of our - nights. i think that this weekly change gives the cleaning crew a message because generally the cleaning was very shoddy with missed areas throughout. the carpets had a sticky residue. the bathrooms were pretty dirty when we moved in and never got better. there was mold on the shower curtain. we ran out of toilet paper and received one roll every time we asked. with - people in a room this meant we had to ask often. again with - people in the room we received - towels at a time and had to request more continually. the delivery of extra towels and toilet paper was always prompt but it got annoying to have to ask. the parking garage is extremely cramped and expensive. i think -- bucks a day is standard for the area though. you have to go down and wait for your car i.e. no calling down for your car. then you wait in a cramped little exhaust fume choked space. when you get your car the people are very aggressive about you moving along as there is no space. other hotels in the area had drive up areas where you could easily load and unload. the breakfast is no longer free. as of november - ---- you get a discount voucher and have to go to the restaurant. as a comparison next door at embassy suites is a great breakfast buffet that is free for hotel residents. we used it once as outside customers and they charged -- bucks an adult and kids were free. they had everything you could possibly want for breakfast including a made-to-order omlette stand. the couch bed is about the worst i have ever used. granted they tend to be pretty crappy mattresses but this was so bad you could feel coils digging in your back. i had to put the bedspread over the mattress to improve it to uncomfortable . the couch cushions were badly stained with who knows what. there are two restaurants in the hotel a chinese and an irish pub. neither was better than average although the people working the pub were very friendly. the bathroom despite the huge room in general is very small and cramped with no hooks or bars to hang your clothes. overall the place is adequate if you want a room near to most center city activities and if you intend to stay long term and cook your own food. i would recommend you get some sheets from the hotel and change them yourself every so often and bring an inflatable mattress if you plan to use the couch bed. if you are looking for a short term place with a modicum of cleanliness however maybe try the embassy suites next door.',not_happy
id17618,' closest big-name chain hotel near airport but in the middle of no where. no restaurant. no bar. was clean and comfortable but i ve stayed in much nicer courtyards with more services. luckily internet was free.',not_happy
id17619,' the resort is extremely disorganized and looks more like a patched work amusement park where each year they add on new rides (i.e. buildings). it was surprising that a resort could function without a decent valet service as you find yourself walking a lot to navigate the oddly laid out facilities. an additional charge for the fitness center was not appreciated and parking seemed higher than what was normal for the area. rooms were in need of a major overhaul and the creepy children paintings in the room were disturbing (e.g. think haunted house). except for the trellises restaurant the other dining venues were seriously sub-par. don our waiter at trellises was probably the best part of our stay as he was friendly and accommodating. unfortunately i cannot recommend town & country as a place to stay.',not_happy
id17620,' i think the bed was the only nice thing about it. the elevator never seemed to work. there were all of - tv channels to watch and the bathroom was blah. the toilet made me think i was in some public restroom and the towels were made for a - year old',not_happy
id17621,' we had a wonderful stay at the baymont...they are pet friendly which you do not find a lot of places that charge minimally like baymont does. have a breakfast in the morning is a great help since we have a toddler and like to get back on the road fast.',happy
id17622,' i stay here the last week of aug ----. i had my two grandsons with me and my husband. the -st person that i saw was santia at the front desk she made me feel at home and was so nice to my grandsons she give them a kids box and they love them. the next morning i when into the club lounge with my oldest grandson i meet juanita we talked about the buildings in the area and how they blinded the old with the new. she was so nices that she offered to show me this one building that she know i would like. all the staff are wonderful. and i will return',happy
id17623,' we really enjoyed the clean comfortable soothing colors of the hotel. free internet is a great service. valet parking is expensive but it is san francisco. roots restaurant is fantastic.',happy
id17624,' to quote another reviewer this is the only place to stay in memphis. the feel of a b&b with all of the amenities of a larger hotel property. my husband and i felt well received and catered to for our - night stay. patrick in the currents dining room is as exceptional as other reviewers claim. the front desk staff is hit and miss but the service levels in the other areas make up for the lack of polish of some of the front desk staff. they arent bad just lacking the polish one would expect for $----night in memphis. i would strongly recommend this hotel for someone wanting the peace and quiet of an upscale neighborhood and the amenities of the peabody hotel ( a zoo btw - people everywhere!). the quality of hard and soft furnishings was very good (nothing shabby in its chic). the inn and its environment are in excellent repair. tip: ask for a space in the main building to avoid the sounds associated with the tugs restaurant in the aux. bldg.',happy
id17625,' would definitely recommend staying at hotel chandler. rooms are clean and modern. front desk service was excellent as the staff were friendly and always willing to help. the hotel is within walking distance to the empire state building macy is and many other must see is.',happy
id17626,' excellent room comfortable furnishings in good location for meeting at moscone center. housekeeping service was excellent. did not utilize restaurant or pool areas.',happy
id17627,' - of us stayed here from jan -th- --th and thought it was fab! great value for money great location and great hotel. no queue to check in at -pm and very helpful staff. rooms were more than adequate (both with - double beds) both clean and spacious. only',happy
id17628,' i had my doubts about this hotel when i first blind booked through a third party site. the price was just a little too good and the location too perfect for it to be real. we breathed a sigh of relief when we walked into our room. upon arrival they upgraded us to a top floor corner room and what an awesome room it was. we were staring right at the hancock building and lake michigan. for those of you planning a visit to the american girl store you will be to know it is half a block away and within view of the hotel. the beds were comfortable and not too small. the bathroom was very nice updated and clean. the shower was a bit finicky but that is to be expected in an older building. and the room did have a slight musty odor upon arrival but that went away after a few hours - again older building. the hotel staff was courteous and attentive. they were more than to point us in the direction of cheaper parking rather than pay for valet - they do not have a parking lot on site. there are plenty of shops and restaurants in the area as it is just off of michigan avenue. i would definitely stay there again.',happy
id17629,' we thoroughly enjoyed our - night stay over the last weekend. this hotel is immaculate. the bed is clean and comfy. the pillows and lots of them are very soft and comfy. this is the first hotel ive stayed in that didnt feel the least bit dirty. the location was perfect walking distance to shopping restaurants and attractions. we did not eat in their restaurant as it seems to be a little expensive for us. the staff is super nice helpful polite professional. i can not wait to stay in this hotel again. i wont even shop around this is the one for me. the one downside for me is the price of the snacks in the room. -.-- for a bottle of fuji water???? i just wish the snacks and such were more reasonable then i might buy them.',happy
id17630,' i stayed at this hotel because we had a high school reunion with the rate of $--- for a standard room and i thought it would be nice to be in the same hotel as other friends. i should have grabbed my bags and walked down to the ashton for $-- more! pros: the location is great! service was acceptable. cons: small rooms dingy banged up furniture gross carpet desperately needs to be remodeled. my first room was gross and the air conditioner did not work. they sent engineering who suggested i changed rooms. i had checked on a suite earlier but for $----night decided against it. when they changed my room they gave me the suite and i was sooo glad i didnt upgrade earlier! it felt like a prison cell! the walls are a pasty white artwork is terrible rooms and closets are very very small. i was on the -th floor and in the morning i could hear all the kids playing in the pool. i wont be back. this is the worst hotel i have stayed in downtown ft. worth. priceline has better rates on much nicer hotels! parking was $---night and it took about -- minutes to get my car and i called before heading down!',not_happy
id17631,' refurbished rooms incredibly sincere & helpful staff made - day stay wonderful. small but adequate fitness room. old world class - manager held umbrella for colleague recovering from broken leg to get to vehicle in the rain - attitude is - star!!! were very accomodating & helpful!!! would definitely stay here again.',happy
id17632,' was looking for a southern cali getaway weekend to celebrate a birthday. our travel agent found us a fantastic package at this hotel which is only -- minutes from our home in the sd area but it seems like a world away. the hotel is several miles inland from the ocean north of the city of san diego. freeway access is excellent- a mile or two east of i--. our package included golf for two overnight accommodation breakfast credit and a certificate to use at the spa. it was an amazing value and i will look for it again. the hotel lobby library baretc are strikingly handsome and comfortable. the staff could not be any more friendly (in a sincere manner) and helpful. the hotel grounds are immaculate. the room was probably the nicest one i have stayed in. everything from the room size furnishings bed- bedding huge tub marble floor in bathroom tv is balcony and room safe large enough for a laptop were first rate. seriously this was nice. our room had a comfortable patio overlooking (from third floor) the adult pool. the front desk staff asked which newspapers (you get two) we would like in the am. they sent a nice note and a dessert in honor of the birthday celebration. all the staff members were really gracious and helpful. we had breakfast on the patio of the amaya restaraunt. we have previously dined at their - diamond (pricey but totally worth it) addison restaurant but did not go there this trip- it is fantastic however. there is also a grill room at the golf course and a coffee bistro that serves light breakfast and lunch in the main part of the hotel. the adult area pool has a large hot tub with these comfortable outdoor mattress lounges to rest on next to the water. the cocktail waitress was attentive and friendly. there is a separately located family pool (three pools including two pools for kids of various sizes-ages). this has its own bar.etc the golf course actually functions as a private club with access for hotel guests. it is a tom fazio design and is a terrific course. we had to take a caddy (part of the package excluding gratuity). the idea of the caddy was great although ours did not come across as too friendly or interested (perhaps the only negative of the stay) but others may be friendlier. the golf was really great though. back at the hotel there was complimentary fresh raspberry lemonade and cookies in the lobby to refresh-snack after golf. the grand del mar exceeded all my expectations. honestly i cannot remember staying anywhere that i found more pleasant. i dont usually gush during my reviews.... ok im gushing in this one. even though this property is so close to home we will definitely go back for another stay at home vacation.',happy
id17633,' we enjoyed staying at this very convenient hilton location in canoga park. it is kind of hidden but in a key spot. easy to find and near lots of restaurants and shopping! we stayed close to family nearby and it was great!',happy
id17634,' truly i would like to give this hotel a -.--- stars. let is just say that best western isnt exactly the best. however you definitely get what you paid for... i booked this hotel because of the number of amenities for the low cost plus a decently close proximity to downtown. it is one of the very few hotels in the boston area that offers free wi-fi breakfast parking and even a shuttle service for an affordable price. needless to say i was sold. though not so much after arrival... the roundhouse is a neat building as it is completely round and pretty old. it is located in a sort of industrial-commercial area and just down the road from a pretty busy hospital (very noisy). it is not the nicest area of boston but i cant say that i felt as if i would be mugged or in immediate danger. i would just recommend being very street-smart at night and to use your common sense. though because of the location the free parking was a bit of a problem. there is a main lot but it is on the main street. the area surrounding like i said is not the best. while i didnt feel totally unsafe i certainly did not like leaving my car in that location. there is additional parking behind the hotel which i used mostly due to the fact that i could see my car from my room in those spots. however all of the parking is poorly laid out. the lots are just oddly located. the spots behind the building are hard to maneuver. they are very very poorly lit. as far as i could see there were no security cameras. all of that was a little unsettling. inside the hotel looks pretty standard for a best western. the lobby was always pretty clean so was the breakfast area. both were small though. check-in was quick and easy. the front desk staff were decently nice. however the smell of the inside of the hotel is lobby and floors was absolutely wretched. it smelled incredibly musty and old. given the age of the building it is understandable to encounter a bit of odor but this was practically unbearable. it made entering and exiting the hotel uncomfortable. our room was decent and was odor-free. it was spacious hosting a small living area bedroom with a king size and bathroom. closet space was standard. there were two tvs. the furnishings were standard but slightly worn. the bed was moderately comfortable. the cable for the tvs was always messing up. one day one of the tvs didnt even work. the light switches by the bed stuck a lot and were hard to turn on and off. however there was ample lighting. overall the room itself gets a -.---. the bedroom and living space were reasonably clean. the bed was clean and made nicely but if you examined around the room there was a lot of dust behind and around things. the bathroom upon our arrival had not been cleaned well. there were a few hairs in the tub. i didnt make a stink though. i took some kleenex and wiped them away. however when i went to unroll the tub mat to shower i was disgusted. it smelled pretty rank and had dirt and debris particles on it. it was also wet. my boyfriend called the front desk for a replacement and they brought up one promptly. however the maid never removed the old one from our room and it remained under the sink area for the remainder of our stay. that ticked me off a bit. there were a few bugs in our room. not bed bugs but still not pleasant. for a nearly week long stay our sheets and bedding were changed once. the towels were not exceptionally clean and had a weird smell. cleanliness and maid service was poor overall. it could have been worse but it could have been a whole lot better. --- the room was very noisy at night. that does not bother me as i am not a light sleeper. however i can see how it would bother some. trucks cars and plenty of other vehicles were driving past at all hours. the hotel is even next to a sunoco so tons of traffic expected. the hospital nearby provides plenty of sirens at all hours and a lot of the traffic. so if you sleep lightly rethink your stay. breakfast was a madhouse. this is not entirely the hotel is fault. because of the affordability this hotel is busy with lots of travelers and families. the breakfast area is very small and simply cannot accommodate the number of guests the hotel hosts. this wouldnt be so bad if the guests were not so rude. people cut in front of you push shove and are just downright terrible. if idiots and their idiot children with no manners get on your nerves i caution you to rethink your stay on that fact alone. that is not best western is fault though. needless to say we brought our breakfast to our room! the complimentary breakfast however was not that awesome but it was not horrible. it hosted a better variety than some hotels: bacon eggs (still frozen and not good though) waffles yogurt fruit (not the freshest) cereal bagels toast etc. but the menu never changed and often the items were prepared all that well. like the eggs we tried them one morning and actually took them into our room put them in the microwave for - minute and they were still frozen! yuck! overall this complimentary breakfast receives a ---. the wi-fi was speedy and awesome. nice freebie. --- the shuttle was always busy and a bit confusing. we had a car so we didnt use it. cant review it. traveling from the hotel into downtown is quick and simple if you have a vehicle. i thought the geographical location was a decent value for the price. we were just five to twenty minutes away from all of the attractions. usually only about ten. that was nice. however this is not a good location if you lack transportation as the walks required to most things are a bit far. we only got free cookies one night. they were good but there never seemed to be very many available. that made me sad. :( also there was construction going on around our building which rendered us without hot water for half of our stay. we were notified very late at night by a note under the door of the issue after we had already went to shower and noticed on our own. they offered no compensation except a sorry. the next day the water was fine but the night after it was ice cold again. we called the front desk to let them know. they offered to change our room but since it was an issue for the building we didnt see how that would exactly solve the issue. the next morning there was still no hot water. they still did not offer us any compensation and were not very apologetic when i mentioned it at check-out. that ticked me off. overall i was a bit disappointed and unimpressed. for the price it isnt horrible but there is better available. this hotel needs to mostly improve its parking by installing a few outside lights and its overall smell and cleanliness.',not_happy
id17635,' the hotel is situated in a good location with lots of shops cafes and restaurants nearby but the hotel itself is a letdown. i was originally shown to room ---- which was small and grubby and is reached by using the silver ? lift doors. the air conditioning unit rattled loudly and the bathroom was a disgrace. it was so narrow you had to be careful turning round but the worst was its condition there were tiles missing plus the ones left had cracks in them and the wallpaper was coming away from the walls and had been patched up by using a different wall paper in places. after complaining i was eventually moved to room -- in the east wing which very different clean and comfortable although the dressing table stool seat was stained and the window blinds wouldnt work. the cafe used for serving breakfast in unsuitable it is too small that long queues form in the morning and the staff are overworked so they are brusque and the food is only lukewarm. if you stay at this hotel insist on a room in the east wing or one accessed using the lift with the gold doors.as the ones accessed using the silver lift doors are the oldest and grubbiest.',not_happy
id17636,' i rarely write reviews but read them religiously. we chose the conrad because of its location and because i was able to pay for the three night stay with delta skymiles points. without this method of payment (which was equivalent points to a round trip first class ticket to europe) i would not have been able to afford this room. consequently i was expecting an amazing room and service. we (my adult daughter and i) arrived around noon and our room was not ready – which was expected. we were told that two rooms were in the cleaning process and it would not be long wait. our cell phone number was taken so they could call us when the room was ready. we decided to leave for a while and did not return until about -pm. in that time we were never called (sure glad we did not wait) but our room was ready when we arrived. the person who brought our luggage to the room noted that the coffee maker appeared to have a used individual coffee pod in the machine. he did not however remove it. throughout our stay the coffee sugar was never replenished. luckily i carry it in my purse. the room was nice but i agree with others that the bathroom is average and small. the beds are delightful and wonderful to sleep on. we quickly unpacked and were off again to explore nyc. on return to the room that first night we noted that the room had not been turned down for the evening even though their hotel directory states this would be done nightly. not a big deal but a hint of what was to come on the rest of the stay. on the third day of our stay we left the room before -am and returned at -pm. imagine our surprise when we returned to a room that had not been touch by the hotel staff since the previous day. they have a system that you turn on a light outside your room if you want service. that light was still on from our morning departure. so even if they may not have been able to see the room not done without opening the door they could tell it was not done from the light still being left on. we wanted to get ready for dinner so calling the front desk got us an offer of towels now and the room to be cleaned in an hour. apparently this was not well communicated to the turn-down staff because after a wait and the delivery of towels a housekeeper insisted on cleaning it now. in all fairness she was just really trying to be helpful. we ended up just changing clothes and getting out of her way. i went down to talk to a manager as it was after -pm and we were tired hungry and not refreshed. he was very apologetic but did not offer how this could happen in a hotel of this caliber. after several minutes of repeating apologies he asked if he could offer us breakfast in the morning to compensate us for the inconvenience. i just wanted to go to dinner so agreed to this. he handed me his card and offered parting words that he would set it up for a continental breakfast in the dining room in the morning. when we returned to our room after dinner we had only one wash cloth next morning we arrived at the dining room and waited several minutes until someone noticed us. as he walked towards us a party of three adults entered the room and he went to them and seated them first! another person came over to seat us and i asked her to confirm that we were indeed getting a comp breakfast. this never did occur and i finally had to ask at the end of breakfast if we were getting a check. continental breakfast at this hotel means a choice of one thing from a selection of -. i chose fruit and pumpkin bread. i received some fruit with a tiny triangle of flat pumpkin bread with no butter. my daughter ordered the prosciutto ham and melon. this was a few sliced of the ham and a few pieces of fruit - no toast muffins etc. we also had our choice of coffee-tea or juice - pick one. i have no idea what this cost as the menu had no prices but i can imagine. we truly left still hungry. we were leaving on this day but had a late flight so we stored our luggage at the hotel. when we went to pick it up we asked the street level bellman if we could pick it up there. he assured us we could and he took out ticket to get them. we told him we were going up to the lobby to use the restroom and would be right back. on exiting the restroom you are at the upper bellman’s desk. there was our luggage which we had to take down to the ground level ourselves. we are not helpless females but this method of giving us our luggage required tipping two people instead on one. i will be the first to say that a lot of these things were small annoyances. it is when the small things keep occurring and get bigger that frustrations occur. it certainly did not wow me or even meet my expectations. i would not stay here again.',not_happy
id17637,' the rooms are a bit small (they somehow look bigger in the photos on the spg site) as are the elevators but have comfortable beds and views of the empire state building and the interesting water towers on the roofs of buildings if you are in one of the deluxe rooms on a higher floor (standard rooms on lower floors look into the office building across the street - so if you like to walk around au natural youll need to keep the curtains shut or ask for a higher floor). the staff is very helpful and friendly. the room service from the restaurant in the lobby was fast (and the girl who delivered the food looked like a supermodel). the fish and chips were excellent. the internet worked great but was not wireless. this is by no means a luxury hotel but is clean conveniently located and excellent for the price (compared to some other overpriced hotels in nyc!).',happy
id17638,' my fiancé and i chose maple manor hotel for its unique style central location great food and excellent service. it took me - months to find a wedding location. i went to visit several other venues in the dfw are prior to choosing maple manor hotel. maple manor was truly the best value. the food was excellent and the day of the wedding was extra special due to the time and care taken by monique and her staff. the suites are very nice clean and romantic. it is perfect for preparing for the wedding with brides maids and family as well as spending a beautiful wedding night with your husband. the jacuzzi was nice and clean and made the night! breakfast in bed was excellent and prompt. this is the perfect location for an intimate smaller wedding or a larger wedding because there are several areas both inside and out where guest can mingle and enjoy the evening. i was very pleased. check out my wedding album on photobucket.. http:--s--.photobucket.com-albums-l----smccallum-?albumview=slideshow&track=shar e_email_album_view_click',happy
id17639,' this has to be the most un-child friendly hotel ive ever stayed at. i dont expect disneyland mind you just a crib to be delivered at least within - hours of request. after my fourth request the very rude front desk informed me that they had to find a crib. (really? they had been searching property for - hours to find a crib?) i thought a four-star hotel had to carry amenities such as cribs to maintain ratings. i certainly would not have booked there had the hotel informed me getting a crib would be an ordeal. in making so many phone calls to the front desk i can tell you that often you are put on hold up to -- minutes cannot get a hold of a manager on demand and will be treated rudely if you are not off the phone within -- seconds of them answering. the rooms were great wonderful location it was too bad the service was so poor. the pool on the roof is nice and they make the best pina coladas ive ever tried. i hope management pulls it together. it would be nice to have another good option on the riverwalk.',not_happy
id17640,' i have stayed at a number of hyatt is over the last year. this is by far the worst. door man got in a fight with my cab driver my toliet came from a train station no safe. the hyatt over in rosslyn is far better. the location is great but there are far better ones in the area',not_happy
id17641,' on first impressions nice hotel with a lovely lobby and the swans are cute. the front desk staff were uninterested and hadnt a clue about the area or if they did they didnt say. everything was a problem and the answer was usually a shrug of the shoulders and not sure . if only they could have told us that a bus to downtown and an easy connection to another would have got us to nasa we could have saved around $---. i did ask and i was told get a leaflet maybe in the business center . the rooms are a little dated and the carpets badly stained and it wasnt cleaned too well each day.they are large and comfortable. breakfast was nice and the dining staff were pleasant. i just wish the tip trays werent so in your face because often when you go for breakfast you intend going back to your room for your daywear and day bits. the location was great yes skip across the carpark and you were in the galleria shops a really nice shopping area with a mix of different priced shops and some really nice restaurants. perhaps a concierge desk may help.',not_happy
id17642,' i had a wonderful time @ the hampton inn check inn was quick and the room was great breakfast was wonderful i would stay there again shopping area with in reach staff was very helpful i would suggest this place to anyone who wants a nice comfortable place to stay love it love it',happy
id17643,' i stayed here in april ---- with a couple of friends. it is ideal if youre driving and on a budget as it is just off the highway with free parking and only a couple of minutes walk to market square or a five-ten minute walk to the riverside. there is a nice pool and a hot tub too. im sure there are far better and more attractive hotels in san antonio but if youre on a budget dont look anywhere else.',not_happy
id17644,' when we were checking in mike campbell asked what brought us to chicago. when i told him that we were in town for a funeral he offered his condolences. as soon as my son and i had gotten into the room and put our suitcases down there was a knock on the door with a porter giving us a box of goodies and a lovely note offering sympathy and signed the homewood suites team . that one act of goodwill and thoughtfulness impressed me greatly. hilton whatever latitude youve given your employees to do things like this for guests is terrific. mike ill never forget your kindness during such a sad time.',happy
id17645,' we recently stayed here over the july -th holiday and we found both the hotel and the location to be wonderful. we had trouble deciding between fisherman is wharf and union square but after seeing both we agree that we made the right choice. this hotel is so close to all the wharf attractions as well as the muni transportation. our rooms did not have a view but were more than adequate and the ac was a dream new and it worked well despite it not being that hot outside! the hotel has complimentary coffee and tea in the lobby in the mornings and wine tasting in the early evening. definitely a classy touch. we were definitely glad we chose this hotel and feel it is excellent value for the money especially considering san francisco is not a cheap city to visit.',happy
id17646,' this hotel has a great location in manhattan. grand central station is opposite with shops and cafes nearby. the lobby is beautiful. the decor traditional and grand. however the rooms are in desperate need of renovation. the first thing to hit us was the incredibley strong smell of damp and the bathroom was in poor condition with cracks in the tiles and bathtub that had been poorly filled. the air con unit is very old and noisy. we were in a deluxe double room but the room was just big enough for four people. all in all it is not a bad hotel. the rooms just need updating.',not_happy
id17647,' i stayed for two nights while on business in the area. this hotel is conveniently located on mira mesa blvd close to hwy ---. pros: friendly staff clean and spacious room with a small kitchen good (free) hot breakfast pretty back patio area close to restaurants (strip mall next door with varied choices-vietnamese indian japanese fresh & easy market etc..) cons: none really. it was slightly hard to find because the hotel is tucked behind a shell gas station and the staybridge sign is not very prominent.',happy
id17648,' the outdoor sun patio is amazing with bbq area fire pits outdoor & indoor pool outdoor & indoor hottub. the rooms have awesome decor and the bathroom is great. only complaint is that it takes awhile to get hot water free wifi in a full service hotel is next to impossible to find (another great feature) free breakfast would have been good but the hotel is attatched to a cvs so if you dont want a hot breakfast you can just go there. i would highly recommend this hotel to anyone wanting to stay in downtown chicago.',happy
id17649,' i piggybacked onto one of my husband is business trips to denver to see some friends and see a bit of colorado-denver. i had never stayed at a homewood suites before so didnt really have any expectations. after a long day of travel we arrived to a lovely suite with a very comfortable king bed. the suite was a good size and had all of the amenities one would need. i was able to use their workout room as well as do laundry in their facilities. the breakfast that was included wasnt bad either - what you would expect for a free breakfast buffet. this hotel was about a -- min ride into denver and about ----- minutes to boulder and -- min from the airport...a good spot. we even ventured to rocky national park from this location - took us about an hour and -- min. i would def. stay there again as well as consider staying at other homewood suites throughout the country.',happy
id17650,' nice hotel on the pier and walking distance to all the events downtown. the hotel has a shuttle to drop you off and pick you up every hour if you want to skip the walking shoes. the front desk people were very pleasant and helpful. i liked that we could go down to the lounge with a glass of wine and watch the sun set while playing a game of chess or backgammon. room was nice; not the best view but clean. our last night we went to the bar for dinner food was good but very expensive and small portions. the only part of our stay i did not appreciate was on the morning of my departure the maid kept knocking on our door what seemed like every half hour to see if we had left. i had appreciated the fact that she-he did not do that during our stay because i tend to be a late starter thus was a little annoyed on the day of my departure for them to keep knocking. front desk staff was great!! thank you!',happy
id17651,' agree with others that location is great and hotel is perfect for the nonfussy solo traveler. single rooms come in two sizes with two rates. i chose the smaller which is $---night weekday and $---night weekend. the room is small with single bed cable tv acsmall closet and sink but was big enough for me. provided robes are a necessity because there really isnt space in the shower room to take your clothes with you. i never had to wait for wc or shower.',happy
id17652,' some friends and i went to the jimmy the rooftop bar at the james hotel for drinks at sunset. what an amazing view! the drinks were pricey but delicious and we figured we were paying for the ambiance. try the cucumber vodka it is a special treat. the outside area has a small pool and i had to wonder how many drunk people had fallen into it over the years. the place is small and it got pretty packed but it was a nice spot for a couple of drinks. dont expect to hang out there all night unless you want to drop a lot of dough.',happy
id17653,' my -- year old daughter and i just spent three nights at the argonaut. the service and location were excellent the desk staff was very helpful in providing information about what to do and where to eat. the wine hour was a nice touch . would definely stay here again.',happy
id17654,' love the w in sandiego ... i had a very quick stay but the staff was fantastic from check in where i recieved great service from the lovely melissa humble ... rooms were very cool and comfortable ... the lobby and common areas are welcoming -- was an oasis of calm in an otherwise frenetic trip',happy
id17655,' with each vacation we have never stayed in the same hotel twice except the blue sea lodge ! the staff and the views are the reasons we returned. the place is clean & neat and we dont rent a car so the area is great for walking to restaurants. oh and then there is the ocean well...it is beautiful.',happy
id17656,' considering the amount of money charged per night my boyfriend and i were very dissapointed with our three night stay at the lenox in may. negatives: it seems that all a hotel needs to be rated - stars is some aveda hair care products. when we arrived the hotel had overbooked the king sized bed that we reserved and gave us a room with - double beds ( we were able to switch to a room with a king bed the second night). the room itself was dark and faded. the mattresses in the first room we stayed in were horrible and sunk in the middle. pillows were uncomfortable unless you like those pillows you buy at the price club that have absolutely no support for your head. requests for extra pillows to be brought to our room were not met. no one answered the phone at the reception desk --- mornings when we attempted to pick up our car so we had to go downstairs and wait for our car. there was also no coffe maker in the room. positives: location was great. hotel room was clean. lobby was nice hotel bar was popular. aveda hair products. all in all not worth the money',not_happy
id17657,' room was adequate. nice to have frig and microwave. pool was cool. walls of room allowed sounds from both sides to come thru disturbing sleep. able to hear tvs talking snoring etc from rooms on both sides. beds were comfortable. ac worked well. desk service polite and helpful. housekeeping good; there was a cobweb above one of the beds otherwise room was neat.',not_happy
id17658,' we decided on this boutique hotel after reading reviews- perfect as far as location (- blocks to white house etc.) and everything else that was important to us (service cleanliness not a chain) highly recommend...',happy
id17659,' central location. great service. some remodeling to lobby but not an inconvenience. good restaurant. joe the concierge is a gem! very helpful.',happy
id17660,' pretty close off the interstate they have an easy-to-use shuttle service and plenty of free parking. check-in was painless my room was a pretty standard hilton affair. for some reason there is no wireless but the free plug-in was ok a bit slow. there are flat screen hdtv is which seem to be pretty standard in hilton. the ac was frosty from a below-window unit. the drapes were a bit dated. the desk chair was pretty awesome and made for comfortable working. bed was very good. got my wakeup call as expected and rolled out the door after a short night is sleep. id come back.',happy
id17661,' i travel to manhattan about a half dozen times a year. some of my trips are for business but most are for pleasure. i usually stay at either the crowne plaza or hilton in mildtown. however i had unused marriott points to use up so i booked this hotel on broadway in the heart ot the theater district. you enter the hotel on the ground floor but to check in you take the elevator to the -th floor. first a word about the elevators. they are extremely efficient: you enter your floor on one of many keypads. the keypad indicates with one of --(?) elevators. people are grouped so you dont have to stop on every floor. we never had more than a -- second wait asending or desending at any time during out trip. the rooms are laid our in a hub-spoke pattern eliminating long corridors. the room itself has a foyer followed by the bedroom and a sitting area. the flat screen tv faces the sitting area but swivels so it can be viewed from the bed as well. when you check out you leave your luggage at the bell captain on the -th floor but pick it up on the first floor. our show was litterally steps from the hotel at the music box theater but all broadway shows are within a few blocks of this central location. given hotel points at all of the various properties ive stayed at in the past the marriott marquis would be my choice.',happy
id17662,' the townplace suites downtown was a fantastic experience. i stayed for five days and by the end i truly felt like it was my home away from home. i got to know the staff very well and every time i walked in or left they all greeted me as if i was a close friend. the breakfast service in the lobby in the mornings was much of a social gathering of neighbors saying good morning. my room was spacious comfortable and quiet and the hotel itself is ideally located so that nothing is more than - or -- minutes away including lodo and cherry creek and there are pictures in all of the hallways of historic denver which i personally am fascinated with. next time i go to denver i will certainly be staying here again and i will recommend it to all of my friends and family.',happy
id17663,' a monstrous looming hotel with a cold dark lobby and industrial-looking corridors. low ceilings (due to strange downward protrusions and magnified by various low-hanging exit signs) left me involuntarily ducking including in my room even though i didn’t really need to. bed mattress well worn out. bathroom ambiance ruined by unattractive and uninspired picture of water droplets. soap was very neat – shaped like a leaf.',not_happy
id17664,' my wife stayed here the night before we flew out for our honeymoon. the hotel is in a pretty good location but any of the restaurants-attractions along the riverwalk are a bit of a walk. valet parking can be kind of steep but there is an $--night lot catty-corner from the entrance to the hotel. the decor is very nice and modern a good mix of black and white with bright colors and ambient light. the bed was not too comfortable a little hard for my taste but everything else in the room was clean and modern. the hotel staff was quite helpful with any questions or concerns we had. i dont know if the hotel was worth the full price that we paid for it. there are a number of good hotels that are closer to all of the action on the riverwalk that i might prefer.',happy
id17665,' stayed in oct during a conference. the hotel is new and it is truly a good hotel. the rooms are spacious nice. the hotel provides a free shuttle to the convention centre perfect. (one day the shuttle wasn`t there and we needed a trip to the convention centre the staff arranged a taxi for free. free breakfast free internet acces the fitness centre is the only thing that could have been better the staff is truly very friendly kind and very helpful. a truly good hotel !',happy
id17666,' my mother grew up in the shadow of the new yorker and wanted to stay here for a week. i joined her for a weekend - and it trully is a magical place. the price is very reasonable service was excellent and the views are drop dead gorgeous. we had - terraces - one could seat - for dinner !! (you just dont get a balcony at most nyc hotels) my college friends stopped over for a drink before dinner and they didnt want to leave the room ! location is central to everything - subway and penn station across the street - -- minute walk to times square - history wherever you turn. stay here - you will not regret it...',happy
id17667,' i enjoyed my stay there the highlights are the big windows with gorgeous views. the rooms are nice clean and well decorated but to be honest i would expect more from an intercontinental hotel. the wifi charge is a joke come on people get with the times and i did not like the computers in the room kind of ruin the decor. location is magnificent and i love the rain shower but i do think for the price they could offer a bit more.',not_happy
id17668,' we were quite dissatisfied with the quality of the room furnishings window coverings and bathroom size. the hotel pipes were noisy heating system inadequate bathtub drain clogged and only one tiny elevator was working. the staff didnt seem to care that there were guests staying at the hotel. when complaints were made to the management they were met with comments which felt like ethnic slurs.',not_happy
id17669,' stayed here for a conference and fell in love with this hotel. the rooms are decorated and furnished just like how i would like for my home to be. the staff from check-in to the room attendants were all very friendly and professional. since i was there for a conference most of the meals were served by the banquet staff and i thought they did a great job. mass produced meals at hotels for large meetings are typically pretty boring and blah but the food was actually pretty good. not amazing but i dont expect amazing in such situations. overall im really looking forward to returning this time on my own dime and bringing my girlfriend for a weekend getaway in san diego.',happy
id17670,' this as our first trip to seattle. we wanted to stay downtown as we didnt want to deal with a rental car on this adventure. the maxwell was highly-rated on ta and after additional research on the hotel i was sure that this was the place for us to stay in seattle. the queen ann area where the hotel is located has a funky unique vibe that we really enjoyed. it is easy to walk downtown to the hot spots (space needle etc). there is also a bus stop within - or - blocks that we used often to get us where we wanted to go. we also used the (complementary) hotel shuttle a few times - very convenient. about the hotel: the staff is outstanding! they were so helpful during our entire stay. they knew that this trip was to celebrate my (--th) birthday and at check-in they upgraded our room. we had a beautiful view of the space needle from our room. we will definitely stay at the maxwell when we return to seattle in the future. a few (small) beefs that i had with the hotel: when i went to use the iron for the first time i found that it was broken (literally about to fall apart) and unusable. this thing should have been trashed long ago! i took it to the front desk and when we returned from dinner later that night a new(er) one was waiting in our room. i applaud the quick remedy but it should not have been an issue to start with. staying on that (wrinkled clothing) note the hotel has those crappy (tiny) ironing boards in the rooms. those things arent worth even trying to use! we ended up putting a towel on the bed and ironing on it. can regular-sized ironing boards cost that much more??? finally in the bathroom the shower was nice and large but it lacked a door-curtain (on purpose). this was interesting yet unpractical as we had to waste some of our extra towels each time we showered as the floor would be wet from the splashed water (even though we tried to splash as little as possible) and wed have to spread towels on the floor to avoid slippage and wet feet. that being said overall we were very pleased with the hotel. its excellent ratings are well-deserved.',happy
id17671,' this hotel has a fabulous location. there is a light rail directly from the airport to downtown and the hotel is on the same block. we had a room with two bathrooms which was great for me and my teenage daughter.',happy
id17672,' i stayed here for my --st birthday with - other people. we were able to walk to almost everything and the few things we didnt walk to we could use the complimentary shuttle. this is a nice hotel with a very friendly staff we didnt pay any covers because of the staff. the rooms were nice and i loved the beds. everything felt very clean and the housekeepers were lightning fast. the only bad thing i have to say is i wish the hot tub had been open because it was one of the main selling points on the website.',happy
id17673,' when i first entered the hotel i didnt think it could get any better...but it did. i was greeted by frances at the front desk and she is amazing. she was extremely helpful friendly and sexy ;-). she checked us in right away answered all my questions and really made me feel welcome. i am so pleased with her and the hotel that i went out of my way during my vacation to write this review. needless to say i recommend this hotel anyone reading this and will be a loyal guest for all future trips to this wonderful city. the hotel overall is very nice and the location is great. thank you frances!!!',happy
id17674,' unsanitary conditions. the room was not clean at all. the linens on the bed didnt even appear to be washed and the bathroom was dirty. the tub had black grime on the bottom. when we complained to the manager he didnt offer any help whatsoever and would not change our room. also he was really rude when we said we wanted to check out. we checked out early. terrible hotel and rude management! would not recommend! horrible! also the neighborhood is terrible. we felt like we may be robeed or assaulted if we stayed the night. we have young children and were really scared.',not_happy
id17675,' rooms are very small but are ideal for a quick getaway to the city. don’t think i’d want to pay full price; the hotwire price was ideal (about half standard rate).the pickwick is within spitting distance of the major shopping areas (boo!) and some interesting museums and galleries. it is also (most importantly) within staggering distance of many great bars (yay!). i would definitley stay here again but at hotwire rates only.',happy
id17676,' there is no such thing as a cheap hotel in san francisco so im always looking for a decent bargain. the neighborhood is great close to shopping and lots of great restaurants. i had one of the best indian meals ever which was recommended by the very helpful concierge.',happy
id17677,' #name?',happy
id17678,' a short walk from the train station this newly renovated hotel was very clean and modern. the service was exceptional. every evening wine tasting in the lobby with hors doeuvres. bottled water for early morning runners. the staff was very helpful and went out of their way to answer any questions and make suggestions for restaurants etc.',happy
id17679,' i stayed at the monaco for one night on april -. i was impressed from the moment i walked in especially in light of the fact that i stayed the previous night at the sf mariott (avoid this hotel!). the ---- is building was nicely decorated in the kimpton style very trendy and well thought out. my room was very small but exquisitely furnished with a queen canopy bed dvd & vcr player plus an excellent stereo. everything about this hotel is stylish! they host a free wine & cheese party every evening at - pm and have free coffee and newspapers in the morning. i highly recommend the place; it is one of the best in san francisco!',happy
id17680,' it was july -st ---- when my cousin called me from the best western hotel located on ---- madison ave. in memphis tennessee. we both had made reservations to stay at the hotel with our family during the -th of july holiday weekend. i had made reservations for three rooms for a three night stay. my cousin proceeded to tell me that the desk clerk at the best western was very unfriendly the sofas in the lounge were dirty the hotel smelled like mildew and paint the hotel was located in an unsafe area and she was hesitant about staying one night in the place. she further stated that the desk clerk refused to cancel our reservations because of their -- hour cancellation policy. neither one of us were informed about their policy when we made our reservations. after we finished our conversation i immediately called best western’s customer service line to plead our case but again our request was denied. eventually my cousin decided to call one of our uncles to pick her up until i arrived in town. when i arrived at the hotel my family and i checked in because at that point we had no choice. i still had three rooms reserved on my credit card at $--- per night and i didn’t relish the idea of paying over $--- for rooms we didn’t even stay in. a couple hours later my mom my brother and my nephews arrived at the hotel and they also refused to stay at the hotel because they were concerned about the location and the cleanest of the hotel. instead they checked in at the holiday inn located on ---- central ave. in memphis for the same rate i was paying at the best western so my husband and i agreed to join them with our kids the following morning. at the best western the carpet in our room was dirty one of the walls had stains on them the wall paper around the window was peeling the furniture in the room was extremely dusty and my daughter discovered black foot prints in the bathtub so much for southern hospitality. this hotel was truly a dumpster dive. my cousin and i were both deceived by the pictures of the hotel on the internet. when i woke up the next morning i immediately went downstairs to check on my car while my family slept. to my horror the front passenger window had been broken out and glass was everywhere. then i noticed that van that was parked next to my car also had a broken window. this should have never happened because both cars were parked in a well lit area and close to the building. furthermore the parking lot was small both vehicles were parked in the direct view of the security cameras and a night attendant was on duty. i checked my car to see if anything was taken. a few items were stolen from both vehicles but nothing that couldn’t be easily replaced (i.e. dvds tapes). when i reported the incidents to the night clerk she claimed she was unaware of what had transpired that night. someone please tell me what was the purpose of the hotel security cameras? later on i found out that a third car had been broken into and possibly more vehicles. this particular vehicle was sitting in the parking lot less than -- ft. away from the front office and once again it was in a well lit area. so when i asked the night clerk had she notify the other guests concerning their vehicles the night attendant stated she didn’t know which guests owned the vehicles. imagine their surprise when they eventually saw their cars. i found it quite odd that the hotel didn’t record the car tag and driver’s license number of their guests when they checked into the hotel. maybe i am wrong but i thought this was a standard practice at most hotels and motels around the u.s. today especially during this post --- era at least it use to be. when i spoke to the manager that morning she didn’t seem at all surprised about what had happened to my car nor did she seem to care about my family’s current predicament. in fact she was very cold and totally removed from the entire situation. however she did agree to refund me for one of the room’s on my credit card. so while my husband was cleaning out the glass of our rental car (“thank god we have geico insurance!”) i gave the staff at the hotel a “huge!” piece of my mind and i proceeded to tell every guest at the hotel about our “wonderful!” stay at the best western. fortunately i was able persuade several customers (--+) from staying at that hotel. at the end i felt slightly vindicated even though i lost all of my cool points for the day. later my husband told me that the people who worked in the building behind the hotel informed him that our incident was not uncommon at this hotel. in fact guests were often robbed at this hotel. furthermore the building that was located on the right rear side of the hotel was a crack house. i don’t know how true this latter statement was but i wouldn’t be surprise. the building did look suspicious. on another note the company that i had rented our car from was budget car rental. when i called the company to report the incident they were very friendly and understanding. we were able to trade the nissan sentra in for a jeep compass without any additional charges. the suv had excellent gas mileage for a vehicle of its size. so after our ordeal we checked in at the holiday inn where the rest of my family was staying. the rooms were extremely clean the hotel was in a safe area and the staff was very helpful and friendly. best western should really take a lesson from holiday inn. later that evening i called customer service at best western’s headquarters to report the entire incident. they finally removed all of the charges off my credit card but not from my cousin’s credit card. this really didn’t make any sense to me because everyone that i told our story to at the hotel canceled their reservations and the charges were immediately removed from their credit cards even without a -- hour notice this is definitely double standards. customer service at best western further stated that the hotel in memphis would be given - days to correct all of complaints that we filed against them. will they improve the quality of services they provide their customers at this location? who knows but one thing i do know for sure is that my family will never ever ever stay in the best western on madison avenue in memphis tennessee again. “hats off to holiday inn!”',not_happy
id17681,' my wife and i have been staying here for four months (aug sept oct nov) waiting for our house to close before we can move in. our issues lie with the cleaning staff only. i have no problem using the sheets for - days but several times i have had to go to the front office and get clean bedding; the comforter the blanket and the sheets... after they had cleaned our room! as i type this i am looking at a bed that we changed a clean comforter that has cigarette holes in it and a blanket that is also tattered. this is normal here. we actually marked our sheets a few times just to see if they would change them. that is how we caught them not doing the job we paid for in the price of the room. housecleaning barely sweeps and does a terrible job vacuuming. this is putting it nicely. i am seriously wondering what other corners they are cutting. if you expect a clean room you do not want to stay here. i have complained every time to the front desk staff and they have been very accommodating but upper management absolutely does not seem to care. there are several other extended stay type hotels in the area and i urge you to try them first. dont be embarrassed by this place if you have out-of-town family visiting. the only other real complain that we have is that the beds are very very hard and actually had to go out and spend our own money on a mattress pad to make it bearable to sleep on.',not_happy
id17682,' my husband and i like to travel spontaneously and were looking for a nice place to stay in san francisco. we really feel we lucked out in booking two nights at the white swan inn on short notice. we greeted by friendly staff--especially andy who helped us with our car bikes and luggage and gave us the lay of the area upon our arrival. the front desk staff kindly upgraded us to a larger room. we found our room (#--) to be very spacious clean and charming with lovely touches including a sink and make up mirror-hair dryer in a large brightly lit closet wet bar fridge with complimentary cold drinks and nice sitting area. the only thing about the room we didnt care for was the squishy bathroom (-nd sink bathtub and toilet). it was really tight in there. each morning they served us lovely fresh breads fruits juice cereals egg dishes and potatoes. coffee was delicious and always available. staff also provided us with wonderful restaurant recommendations within walking distance of the hotel. we had no disappointments during our stay. if you are looking for warmth and charm we highly recommend the white swan inn. we will definitely stay there on our next visit.',happy
id17683,' not a great place. small rooms kept fair. not a lot of room to move around in. great location to clubs but just up the road much better accomodations for a few more dollars. dont expect - people to fit in comfortably.',not_happy
id17684,' our first time in new york.. ..days hotel looked impressive from the outside. i could have cried when we entered our room. it was dark (even with the lights n) and it was dirty really dirty. the top cover on the bed was a dirty brown colour (made me feel it had not been washed) thankfully the sheets were white. the room was large dark and depressing. the curtains were filthy with dirt. the tv did not work ( it was so old it looked as if it was from the ---- is) the lifts were dirty and smelly. the staff were not helpful apart from the lovely black guy on the desk opposite who could not do enough for us. the coffee in the room was excellent.',not_happy
id17685,' our last night in nyc we were not pleased with the hotel we were in (over priced for what you get) so we decided to pick dream. i was very glad we made this choice. the rooms are a little small but make up for it in comfort and accommodations. the bed was extremely comfortable!!! i enjoyed using the spa sounds on the nightstand to help me fall asleep. the lighting is adjustable all over the room and gives you various ambiances!! the staff were all friendly and extra accommodating. enjoyed the tv-computer that allowed us to view the hotel restaurant menu on the television. the food in the restaurant was great. across from chelsea market and walking distance to lots a great spots! this is a busy hotel with a popular club up top. next time in nyc we will be staying here!!!',happy
id17686,' we stayed here to attend a family wedding and chose this hotel because it is near my brother is apartment (which was already full with family members visiting). the room and bathroom were exactly what one would expect from an older classic hotel: - beds little storage and small bathroom. everything was clean and the free breakfast was more extensive than expected. there was a mini-fridge as well. staff was very friendly and helpful. we were able to easily walk to the tourist attractions like space needle and there was a walgreens just a block away for incidentals',not_happy
id17687,' i usually stay in midtown when visiting nyc but this time i decided to stay in the financial district so i could walk to the seminar i was attending. as other reviewers have noted the entrance to this hotel is a little difficult to find. my cab driver had never heard of the place. so make sure you head for water street and youll find the front door. i was greeted by josh who checked me in via a handheld tablet then escorted me to my room. make sure you get an explanation on how the lights and blinds work as it is a little high tech. you can easily turn up the lights if you know how. wish i had asked for instructions on how to work the alarm clock-ipod charger as that one took me a few minutes to sort out.the hotel bills their rooms as among the largest in nyc and i would agree. the hotel was very quiet and i got a great night is sleep (and im a light sleeper). i didnt take advantage of the complimentary wine and snacks served in the lobby but found that to be a nice touch. breakfast was nice expensive but that is par for the course in this type of hotel. my only complaint would be that there is too much concern for form and not enough for function. i had to hunt to find the hair dryer in the morning. some paper and a pen would have been useful but otherwise a great stay highly recommend.',happy
id17688,' the hotel is a good business hotel for a night or two but i was amazed at the quality of the food in the restaurant. vivace is items came out done perfectly. the calamari was fresh crunchy and delicious. the cannoli were amazing! very good chef.',happy
id17689,' we have stayed at this hotel prior to our stay last night. we liked it before. very convenient location clean rooms and a stabucks right in the lobby. we came into town again for an annual christmas parade and we really disappointed this time. we had called the front desk to request a late check out and we were granted a -:--pm check out. that was perfect. no need to really rush when we wanted to enjoy the parade that went by the hotel at --:--am. we started packing up our belongings and taking things here and there down to our car. we placed a do not disturb sign on our door knob as we were packing up our room. when we came back to our room we found our refrigerator completely empty. the room was clean with the bed made and new toiletries in the bathroom. it was very clear housekeeping had been in our room - why???? we had the do not disturb sign on our door and a late checkout time. the housekeeper took our children is milk and our adult beverages. that was over $-- stolen from our room that we still had until -:--pm. we immediately called the front desk and they had us wait in our room for the manager to come by - no one came by! we had to go down to the front desk and when we asked four different employees where are missing items were we were told i dont know. this was more upsetting. we were compensated with $- from petty cash. the milk items purchased from starbucks cost well over $-. a lady finally returned some of our adult beverages. we left the hotel still angry and frustrated. a whole lot more should have been said and done from the hotel management.',not_happy
id17690,' let me begin by saying yes the residence inn does need “refreshing” and i too am wondering about the huge population of middle eastern residents that seem to have taken over the hotel however for us the pluses far outnumbered the negatives. location: can not be beat! located right around the corner from the reading terminal and across the street from macy’s (located in the former john wanamaker store) and city hall. pretty much everything we did was reachable by foot or the handy plash buses that will take you all over for a steal. customer service: one of the best we have run across. from the minute we checked in everyone was so friendly and helpful. we could not have asked for better customer service. our first morning at breakfast one of the marriott associates was handing out free residence inn tote bags which i might say came in extremely handy before our trip was over. room size: there is a reason we like-love resident inn’s and that is the room size. even though there are only two of us we both like to have a little elbow room. we had a one bedroom suite this time so my husband was able to stay in the living room watching sports while i retired to the bedroom for a little home and garden tv. we were there five nights and never felt in the least bit cramped. value: considering the fact that our room included a full hot breakfast and if you wanted it a light buffet dinner it is no wonder that many contractors coming into philadelphia for jobs like to stay there. as one gentleman told me “i save my per diem and take my kids to dinner when i get home.” i would not hesitate to return again. whoever is stressing “customer service” here is doing a phenomenal job.',happy
id17691,' amazing price for this great place. i can see why perhaps the prices are not high: the bathroom is really really tiny. and the view is - feet across to another room or brick wall. but to me that was part of the charm. maybe i like a good value too much. but in that really small bathroom were great space-saving fixtures great towels real clean. old fashioned small tiles that you know were actually there for the last -- years plus. the desk was great. nice pillows. very clean and neat. front desk staff great. and here is a little story that shows the kind of staff that works there: i took my phone off the hook so that the wake-up call wouldnt wake up my neighbors while i was in the shower. and guess what? the hotel staff came up just to make sure i was awake about - minutes after the scheduled wake up call. wow! that is caring service. feels very home-y. i loved the place. great location of course.',happy
id17692,' the hotel is huge and with the amount of guest you see coming and going throughout the lobby wed expect it to be very noisy and staff give poor customer service - well that wasnt the case. the staff were so friendly and helpful nothing was too much bother. once in your room you couldnt hear a thing!! we read reviews of this hotel before going and i was honestly worried about having this itchy little old fashion room. once again this wasnt the case... we had book - rooms and were given interconnecting rooms ---- & ---- and they were huge!! if we looked at the bedroom doors along the other side of the corridor they had - bedrooms in the place of our -... so i can see why some people complained about the size... but there was no compliants from us :) you have a large swivel lcd tv which good channels. the huge waredrobes and cupboard space was very useful as was the ipod dock (only compatible for nano tho) i must say the only thing the hotel rooms really need is a kettle and fridge - the type of hotel it is i cant see why they dont have it... you get a kettle in basic hotels!! dont even bother buying coffee at the hotel or using their room service unless you have your company credit card paying for it!! its much similar and cheaper to go to grand central station or to the local starbucks the location cant be beaten it is less then a minute walk away from grand central station and really easy to use!! very similar to the good old london tube. all in all.... a lovely hotel.. just get kettles and fridges in the room please!',happy
id17693,' i was booted from my connecting flight on us airways due to motion sickness caused by my previous flight from nashville on a junket plane in poor weather. i arrived with six others around midnight. the concierge had an attitude even over the phone when i called to catch a ride on the free shuttle over. my first room was infested with ants due to a left-over cheetos bag lodged between the bed and the night stand. my second room had a dirty ink-stained quilt on one of the beds. i slept in the other one because i was head-achy and still dizzy from that rough us airways flight. i was not up for moving to yet a third room. dont get me started on that airline. they just dumped me by the exit and said away with you basically. if i was really incapacitated i probably would have died right in the charlotte airport if it was left up to the airline. anyway i requested repeatedly an extra blanket from the concierge knowing that the quilts on the bed had not been changed. she told me that housekeeping was also the driver and that he was busy picking people up from the airport due to so many cancelled flights. my stay was free but if it wasnt i would have demanded my money back. the ice machines did not work also. overall a [--] poor hotel that should be avoided if at all possible.',not_happy
id17694,' i was slightly nervous about staying here because of some of the negative reviews i read but im so glad i did! the hotel is beautiful and our room was very clean. the rooms are small and the bathrooms are smaller but it is to be expected in an old hotel. to me it just adds to the charm. we had a slight air conditioning problem in our room and the staff graciously moved us (to a bigger room) at no charge! i highly recommend spending the extra dollars on the suite because it has - bathrooms and a bigger room. it made our stay even better! the location is wonderful too! we walked out and picked up the freedom trail a couple of blocks away and there are several train stations nearby for a quick trip to the sam adams brewery or harvard. my mom and i had a great trip! when i come back with my husband well definitely stay here again!',happy
id17695,' we got a wonderful price on priceline for this new york hotel everything was fine but i found the bed unconfortable!!!!! the mattress was too soft.... besides that the location staff downstairs foyer everything was very good.... can be recomended',happy
id17696,' loved the hotel from room to breakfast to staff! everything was great!',happy
id17697,' we just returned from - night stay at giraffe our second visit to the hotel. we love this hotel not just for convenient location but also for excellent service comfort and amenities. it is truly a european-style boutique hotel in the heart of manhattan complete with breakfast buffet served in the lobby as well as wine and cheese in the evening. it is small quiet and elegant. whenever we come to the city which is often twice a year we look first at the rates at the giraffe and book when in our price range.',happy
id17698,' we were given a room on the first floor in the end building. we asked for a higher floor and the front desk clerk ajia was very accommodating and helpful. she offered us a room on the top (-rd) floor. she also showed us a jr. suite and a full suite (extra cost for both) but we opted for the third floor room which turned out to be a good decision. the room wasnt ready so we had dinner in the hotel is restaurant while we waited for the room to be cleaned. -- minutes later - not ready yet. ajia apologized and offered to buy us a drink in the bar while we waited a few more minutes. room cleaned - checked in - great view of the marina. definitely request a higher floor if you go. otherwise morning walkers and dogs doing their morning business will greet you as you awake and look out your patio windows. some of those boat dwellers certainly need to learn how to carry plastic bags and pick up their dog is droppings. i suggest the hotel should complain to the marina management about this. we saw a few dogs being allowed to pee on the sidewalk (watch the wet trails morning walkers) and another very lazy couple with a big black great dane and a smaller white dog just kick rocks over their dog is feces pile. the room was clean and the bed comfortable. they have adjustable mattresses so each side can be adjusted to each sleeper is desired firmness. the bright nightlight on the clock radio may be disturbing and unplugging it means you wont have an alarm clock. a folded towel laid over the light did the trick. maybe there is a way to turn it off but i didnt see it. the in room coffee maker is nice but it would be nicer if there were some to go coffee cups so guests can take a cup along. or free coffee in the lobby would be a nice touch. wifi was adequate and free. there is a free to use pc in the lobby also. the day shift front desk staff are also all very helpful and danny was especially so. so do request a floor other than first floor and be sure to ask for a room facing the marina if you want that view.',not_happy
id17699,' our group of four had a great experience with our - night stay feb ---. where else can you get - double beds in a great location in nyc for $---. the staff was super-friendly and helpful. this hotel is especially great for people who want to be more self-sufficient and save money. the fridge and microwave in the room are easily filled at the supermarket - --- blocks away. the subway line is there too. there is even a closeline in the tub if you want to do your own laundry. while it is not posh everything was clean and well maintained. the proximity to broadway while still being on the edge of a regular neighborhood cant be beat. we will definately be back.',happy
id17700,' after checking through reviews on here we decided to plump for the hotel union square when we were staying in san francisco last summer. most reviews were good and it has excellent transport links with the cable car terminus being only --- metres down the street along with a bart station. i got a reasonable deal through lastminute.com (£--- per night for a double) although upon arrival the check-in staff couldnt find any record of our booking. thankfully things were sorted out pretty sharpish and we were able to get to out room and freshen up (-am flight from jfk having only arrived from london a day before). the room was big and airy but despite (or should that be because) iit being august the room was quite chilly. the bathroom is a little odd with the sink in a seperate bit to the toilet-shower but it is no biggie. our room was at the front of the hotel but there was little noise and i found the sound of the cable cars to be quite endearing. the bed was comfortable and a good nights sleep was had (aided by jetlag!). there is a computer connected to the internet so you can check up on emails or whatever. i cant remember if there was wifi in the rooms or not sorry! overall a good hotel with excellent links (as stated above).',happy
id17701,' the room and bathroom were reasonably clean if a bit worn. the whole place has a sort of faded glory type of feel like it was perhaps once a very high-end hotel but it isnt anymore. which isnt to say i had any complaints it was perfectly fine. we stayed during a normal week and tried to book again for a return trip at which point it was three times more expensive per night due to a red sox game that weekend. i wouldnt pay those prices but the regular price was acceptable. the staff were friendly and helpful.',not_happy
id17702,' my boyfriend and i stayed here for - nights over labor day weekend. the hotel is located in a business park but the area was very quiet over the holiday weekend. the pool spa and gym area were large (for a -.-* hotel) the room was clean and spacious. the free breakfast was hot -- not just continental -- and free parking was a huge plus. the hotel also has a nice lobby-bar area though i never saw anyone at the bar and the night we were going to go it was closed before the -- p.m. posted closing time. the hotel also has free internet access in the rooms. my only complaint was a slow shower drain. for a -.-* hotel that i got on priceline for about half price i couldnt have been more pleased. while i dont recommend this location for first-time visitors to san diego i would definitely stay here again.',happy
id17703,' most awful place i have ever stayed. we were close to everything especially mcrd where my son was graduating from boot camp. but the dirty socks the unchanged sheets the filthy bathrooms. i do not get it at all. we were there in august ---- from the other review it has not changed at all!',not_happy
id17704,' i was looking for a hotel for a girl is weekend and initially booked at a different property but upon some research i came across the conrad and decided to book here based on the good reviews. im so glad i did! the location is great since the hotel is located right in the midst of the tons of restaurants shopping...etc and is within walking distance to a lot of the sights. the service was amazing--everyone from the front desk staff to the concierge & doorman were friendly and helpful. regarding the room it was very clean & spacious and the beds were comfortable. the bathroom was also spacious and the toilet was seperate from the shower and vanity which was great for a group of women rushing to get ready! i have stayed at many hotels in downtown chicago and the conrad is the best so far! i look forward to returning to the conrad in the future!',happy
id17705,' we stayed at the harborside inn for a long weekend in june. it is located a short walk from the harbor and quincy market. the building is a restored warehouse. the rooms are very spacious especially for a big city hotel in the medium price range. the staff was very friendly and helpful. there isnt a restuarant on site but many choices in walking distance. we really enjoyed our stay and hope to come back next year.',happy
id17706,' front staff not very helpful or attenative at check in. carpets were not clean outside of the rooms. heavy smoke odor-stale on the entiere -th floor for which we stayed on. no one explained the free continental breakfast therefore we incurred over $---.-- room service on something that was suppose to be included into our room price. tv was outdated and not many channel stations. cleaning service was good and checked on our rooms each day. saturday afternoon where they say you can find anything in new york however we wanted a cocktai within the hotel. to limited in hours of operation for the whaler bar and lounge. no paper deliverd to the door kind of thought this would be standard considering many lower scale hotels offer. cleaning service did a good job within the room. carpeting outside room in bad condition areas where is it had been streteched and their were even areas where you couldtrip on.',not_happy
id17707,' i stayed at the doubletree hotel sd downtown for one night while attending a -- year high school reunion there. i live within -- miles of downtown and wanted to avoid the late night drive home following the reunion. i really wish i hadnt. signs warn you at the entrance to park elsewhere if you have a large vehicle. i have a mid -size crossover and dont consider it large. the ramps are narrow and the turning space is inadequate. you need to do a complete u-turn from one ramp to the other that requires you to inch back and forth to make the turn. for the ridiculous rate of $-- a night for hotel guest parking you may end up with hundreds of dollars’ worth of body damage to your car. even though we didn’t arrive early we had to wait at check in for them to find a clean room. elevators are slow room keys don’t work air conditioning doesn’t work properly pool area is uninviting highway and plane noise is present and you have to walk around maid carts and towels in the hallway even at --pm. i will not recommend this hotel to any of my friends or family coming to san diego. there are much better places to stay downtown with better amenities.',not_happy
id17708,' i found park central on hotels.com & the rates seemed reasonable for the location. i was going there for my g-f is --th birthday and wanted it to be very special for her. when i called to make the reservation the desk person talked me into the times square view room which given the occasion seemed like a nice upgrade. when we finally checked in our time square view room was a window facing the back of another hotel. when i called to complain-change rooms they told me there were no more times square rooms. having reservations at a restaurant and other things to do in the city for the night we were stuck beteween a rock and a hard place. i went to turn a-c on because it was very warm in the hotel-room..and it didnt work. went to grab the iron and there was an ironing board but no iron. the water coming form the sink was cloudy in a glass it was poured into. upon check out the next day i mentioned all of the above to the manager. he charged me a standard rate for the room instead of the times square view rate & offered us free coffe and pastries inside their restaurant. the room was small and certainly not worth it for the lack of amenities i found inside it. there are lots of other places to stay in nyc and i will make sure to pick any one of them over the park central the next time i go.',not_happy
id17709,' needing a break from the frozen tundra we headed west to san diego. we stayed at paradise point resort & spa for - nights and loved it. this tropical island resort offers a variety of activities…so many that we didn’t get a chance to do all of them in our short stay…- pools a beautiful sandy beach lawn games volleyball and even a full-service marina offering water activities. our garden bungalow was very private and only a few steps away from the breathtaking views of the bay. i enjoyed relaxing on the patio after a long day…very peaceful admist the lush tropical gardens. the rooms were luxurious comfortable and kept very clean. the staff was always very helpful and polite. conveniently located within minutes of many san diego attractions including old town sea world and the zoo. this is a wonderful place for couples and families. i am excited to return soon!',happy
id17710,' i was attending a very large science conference... over ---- teachers registered for the conference. my office made reservations for -- rooms and one of my staff made an error with the payment. matthew jones assisted me for - hours applying payment with - difference credit cards to fix this issue. he was extrememly professional and even had a few laughs for us to reduce the stress. hotel should be very proud to have an employee with so much dedication and caring behind their desk.',happy
id17711,' we stayed at the hudson for - nights. the rooms are indeed small but this is typical for new york. the washroom was the big thing i was nervous about but it wasnt as bad as other reviews might make it seem. two people could fit in the showers just fine. stepping over the toilet to get to the shower is not a hassle. while on the toilet my knees did not touch the walls was mentioned by other reviews; then again i am -- . the hotel was very clean. on the third night we came back to our hotel and found a cockroach skittering away as we opened our door. my boyfriend killed the cockroach and we called the front desk. although it did take them --mins to get back to us they were very accommodating to our concerns and gave us a free upgrade for the entire trip to a much larger room. as i mentioned before the hotel looked very clean so i dont think this is a common thing for them to have cockroaches. the upgrade room was spacious and clean. we were very with the upgrade. the size of the bathroom was definitely a normal size =) the location is most ideal! this hotel is walking distance (-min) from central park. it is also close to columbus circle subway station for public transit users like myself. overall i would definitely this hotel for anyone looking for a clean hotel with a great location.',happy
id17712,' we needed something close to lackland since my bro-in-law is tdy there and we were visiting him plus running errands around san antonio. this wasnt a vacation for us so we didnt want to spend too much for a one-night stay in san antonio. the location is great - literally down the street from the base. i knew the quality wasnt going to be hilton-esk but that is okay it was just one night. the room was in a diffrent building as the front desk which was inconvenient especially late at night but that is okay. the room (surprisingly) was very clean and modern - newly renovated for sure. but the bathroom was so small - could barely close the bathroom door. small stand-up shower also. ceiling in first floor is kinda low. king bed was very comfortable - sheets seemed fairly new. room had a desk & chair so that is a plus. it was just for one night so we were good to go. with our govt rate it was $---night. if you can get it cheaper then even better! if you can by-pass this place & stay in lackland lodging which is similar quality & nice & clean for only $---night then better still!',not_happy
id17713,' this hotel is really first class-we upgraded the room following other reviewers suggesting the petit style rooms were quite cramped. our room was fine and in immaculate condition. the breakfasts were good and the nightly wine and cheese pleasant and a chance to meet others and share visiting tips. the hotel staff were charmingincredibly helpful and generally faultless apart from one slightly stroppy chambermaid (once mentioned a bottle of bubbly appeared in our room) which resolved the issue. the hotel is superbly positioned yet still quiet and many sites are in easy walking distance. we would not hesitate to return or to recommend this hotel. well done!',happy
id17714,' we spent a week at the maritime. it was our second time in the hotel and as usual it was amazing.the staff is very friendly the food is very good and the location is amazing: walking distance from all the chelsea galleries designers shops from the meatpacking and the high lane park. if i go back to nyc ill definitely stay there.',happy
id17715,' this is a very old property along with the neighboring fairfield inn. i looks very dated on the outside but they have renovated the lobby as well as the rooms fairly recently probably knowing there is strong competition with a brand new gorgeous holiday inn express next door and other relatively brand new places (hyatt place wingate hampton inn) in the area. the staff went out of the way to please and they even provided great fresh cookies in the evening. i was just at the springhill suites in nashville-metrocenter and this property is about the same age but in much better shape and much cleaner than the nashville one. location is great - next to the wolfchase galleria mall tons of shopping and many nice restaurants of all price ranges in the immediate area - including many chains. i was very pleased with my stay.',happy
id17716,' i brought my -- year old daughter to new york city for a few days of shopping. ive been to nyc more than a dozen times and i have to say that this hotel was my favorite - especially for the price. we booked the small suite and loved having the extra sitting room and balcony - we opened the doors to hear the sounds of nyc! (i noticed others mentioned how noisy the city is and it should be noted that i felt the windows etc. at this hotel were very sound-proof~ we never heard any of the other guests and the street sounds were muted (we were on the --th floor - great view). the bathroom was large enough for the two of us to share the mirror getting ready - not common in nyc. it was nice to be able to start the day with a little breakfast in the lobby instead of looking for a decent place to go. they had a cappuccino machine tea cereals eggs bagels toast sweet rolls fruit and yogurt. the roof top bar shouldnt be missed for a cocktail - they have a fun drink list (i had a vodka with pineapple ginger and tea). there was an interior room up there with wide open walls that included a fireplace so i am assuming it would still be fun in the cooler months. the staff were all very friendly and accommodating - even though the registration area is very small and european styled those folks can take care of anything you need. the subway line - is just two blocks north and this line runs all the way upper east side and all the way down to canal so almost everything you need to do is easy to get to. we would definitely stay hear again although the one suite would probably not be large enough to include my husband and teenage son. it would be better to book one suite and one regular room for older teenagers.',happy
id17717,' we stayed here for two nights after flying into ohare. we took the hotel shuttle from the airport to the hotel but it is only - stops down the blue line l from the airport and that would be much faster than the - hour wait for the shuttle (my only complaint about the hotel service). the check-in process was very smooth and though the hotel restaurant is very pricey the bar has some great food as well at lower prices. the pizza there was really good (though my standards are likely lower than chicagoans). i was worried about the fact that the hotel is directly under the airport flight path and next to a busy freeway but it was completely silent in the room -- it is a well-constructed building. the room itself was spacious bright and very comfortable. there were two hd flat-screen tvs and an enormous bathroom and shower. there is a good fitness center and an indoor pool-spa. we were never able to use the pool or spa because of its limited hours and every time we went to the area there were many kids there -- our stay was during school holidays. getting into the city was easy on the train. it is literally steps away from the train station which takes you straight to the loop. it was even easier getting to the airport. i would definitely recommend this hotel to anybody looking for good value near to the airport with easy access to the city. far cheaper than staying downtown.',happy
id17718,' do not recommend staying here!!! disgusting! the location was great since we were in town to see a phillies game. other then that it prob one of the worst hotels i have ever stayed in most of our lights didnt even work. it took forever to check in. the smell is awful and the whole place is just well creepy.',not_happy
id17719,' this hotel is conveniently located in the galleria area. that is its best feature. this property used to be quite nice. now it is just showing its old age. my visit to the property before my most recent stay was probably -- years ago and i remembered it to be a great stay. not so much this time. the suite is very large; small full kitchen spacious living area with a table that seats - a couch chair and a flat screen tv. the bedroom is large with a desk and a chair. tv of course but no free wi-fi. the bathroom is average sized and not visibly dirty at all but i felt much better after i wiped everything down with disenfectant wipes. full disclosure: i do this wherever i stay; even at a --star property. we had a free buffet breakfast which was just...ok. the staff staff did not replace the chafing dishes fast enough so depending on when you got there you had to wait a long time to eat. parking is $---night which seemed expensive for this property. the chocolate chip cookie was good...but i seem to remember them being tastier. the staff was friendly; check-in was easy. overall it is certainly not a motel - but i was quite ok with the fact that i only had to stay one night.',not_happy
id17720,' what a disappointing stay! lovely location near the park shopping and museums but the hotel was understaffed and the ones who were there did not care and were uninformed . we were told that the kitchen was equipped with a conventional oven. we asked specifically about this but no when we arrived with raw turkey we found out that none of the rooms have conventional ovens. oops what to do with the thanksgiving feast? the dishwasher was broken and we were promised a repair person the next day. we were even given a time so we could be up and ready. next day we were told that no repair person was available. beds miserably uncomfortable! even if you do not want to cook you might want to sleep comfortably. how is that the housekeeping staff missed seeing the bright green reading glasses a previous guest left? makes you wonder what else they missed hmmmm....',not_happy
id17721,' beyond tired. dirty. bed i dont want to sleep in. when we challenged manager saying rooms look nothing like pictures yvonne said oh rooms on website are sample pictures not represantive of the actual rooms incredible.',not_happy
id17722,' my husband and i spent the first night of our honeymoon here and had a great experience which started the minute we booked: we have been offered a free upgrade to celebrate our special occasion and thought that was a very nice touch! the people at check in were very friendly and so was all hotel staff we have dealt with. our corner suite had a stunning view on lexington ave we loved it! i would like to specify for those of you who prefer to stay in very spacious suites that this may not be your cup of tea. our suite was rather small especially the bedroom - we did not mind at all as it felt so cosy with the huge windows facing the skyscrapers. the rooms were clean the bed comfortable we had two flat-screen tvs a very nice bathroom with walk-in shower...i could go on forever! ;) the only small remark i have is that although we had put a privacy sign on our door on the first afternoon of our stay since we were exhausted from the long flight and jetlagged the hotel staff rang our bell twice and after seeing we did not react they phoned us twice in the room to ask if they could come in... now we cant really complain since they wanted to deliver a (very yummy!) cheese plate and a cold bottle of white wine to celebrate our honeymoon...which was so sweet...but i think that was a little too much insistance - especially on a honeymoon. still if the hotel management reads this: thank you for the nice gesture. we would go back any time and this is now our new favourite hotel in nyc!',happy
id17723,' the pictures look so perfect that my bf was fooled by pictures. when we entered the hotel i see the hotel all worn out and dirty. they did a lit touch up here and there but it doesnt help how the building was tilt and crappy. they really need to tear that down and build everything from start. the room was tiny everything was old expect bathroom. they probably remodel bathroom a few months ago. but they did not change the old window. so i change my mind and persuade my bf not to stay the hotel and get all of our money back from complaining :d i think u pay $-- for crappy room??? i rather drive -- mins far from beverly hill and stay at motel - or hotel inn for like $--.',not_happy
id17724,' i have stayed here twice in - years. beautiful views excellent pool and great dinner. that is were it stops. the walls and floors are extremely thin. in my books #- for the loudest hotels i have stayed at out of ---+ hotels. you hear everything: from roller bags icechest drunk people kids running up and down the hall dogs boats..... its one of the loudest hotels i have ever been to. great for parties but not good for couples trying to have a nice getaway. all the photos do match just bring a noise machine to get any sleep.',not_happy
id17725,' this place was a disappointment. the setting is lovely the grounds are beautifully kept and immaculately landscaped the staff are good. housekeeping was not good though: by - pm on our second day we had to go find someone to beg some clean towels and tp off of and they were not that busy. parking fee is a rip-off as are the gouging resort fees. the restaurant is not very good (worst of all places we ate). old tired bathroom with a toilet that did not flush properly - not very romantic. overwhelming i- traffic noise and airport noise really ruined the otherwise nice setting. transport this to another location fix the bathroom and get better housekeeping and i would possibly go back. as it is i would not stay there again.',not_happy
id17726,' this hotel is just a few steps from the red line metro stop new york-florida which is one stop from union station. very clean room and comfortable beds with a coffee maker and mini fridge in the room. there is a mini mart in lobby which has a microwave. nice bar-lounge to order food and drinks. five guys and au bon pain are next to hotel as well as - eleven. we walked around the block to the mcdonalds and harris teeter grocery if you need fast food choices close by. the pool was small and only - feet deep but nice place to relax after day of walking.',happy
id17727,' lovely modern hotel in a great location of nyc. very intriguing lobby and bars. but when you get to the room it all goes down hill. rooms are so small (mine was --- sq ft). my laptop didnt fit on the desk and there were not enough outlets to power my laptop w-o unplugging other things. i cant imagine how or where one would eat room service. noise was also a problem. i had to check to make certain my window wasnt open because the street noise was incredible. you also hear everything in the halls. bottomline this place is not for a business traveler. and unless you plan to spend --% of time outside of the room on a pleasure trip then hudson hotel may not be for you either. ill not stay there again.',not_happy
id17728,' i extended my business trip to nyc to celebrate our anniversary and so glad i did. this was probably the best meeting venue and personal hotel stay i have had in all my years of traveling. easy to get to from penn station and reasonable for everything it offers. if you can stay above the --th floor. the views from the rooms are spectacular. we had dinner in quattro had some drinks poolside and actually found ourselves in the library before heading back to the room to watch the city at night. as a traveler i would say it was the staff that stood out the most. i dont think ive ever come across such genuinely nice group of people who were actually intelligent too! say what you want about trump the man but he-his family outdid themselves on this one. it really is a beautfiul hotel and managed the way a hotel should be..',happy
id17729,' overall i enjoyed my stay. there were a few things that i didnt like such as the male individual who checked me in. all other personal were very helpful and went the extra mile to make me comfortable. the two other minor bumps were the bath tub drain plug didnt hold the water and one of the blinds didnt retract up. overall it was a good visit.',happy
id17730,' paid $----night pros: - room is large nice view of city avenue - close to faneuil hall.. lots to do - central to excellent restaurants the seaquarium financial district - close to convention center - pretty much right on the water - tequila-sushi bar is small but neat; rum bar is ok - room service is quick cons: - booked one large bed but punished by reserving the room through expedia.com - fairly long wait to check in - unfriendly reception other staff ok though overall: ok stay other hotels such as boston harbour are nicer at the same price. bostin is a beuatiful and walkable city. do the duck tours and the seaquarium!',not_happy
id17731,' i spent - nights at the hotel abri - --- of the trip was business and the other --- was vacation. the location of the hotel is excellent if you like to walk and-or take public transportation (which i do). it is a block from the trolley roundabout and there are loads of shops restaurants and bars within walking distance. the staff is extremely friendly and helpful - i was really pleased with the level of service during every interaction i had with them. i stayed in a suite and it was great. the layout made sense the decor was modern and new and the room really comfortable. i did have occasional trouble with the in-room internet access but it was handled immediately. it is a --star hotel but i definitely think that it is a good value for the location and amenities. id stay there again and id recommend it to friends.',happy
id17732,' clean comfortable room with a reasonable price. we would definitely stay there again.',happy
id17733,' sheraton should be ashamed to have its name on this place. or room is window faced into the hallway making for a dark claustrophobic feel. we switched rooms because the bathroom fan wouldnt turn off and the noise was really annoying. the bathroom door also didnt close properly. we were put in a room of the same type down the hall. apparently we were in the old wing so if you do stay there ask to be in the renovated wing. i hear it is much nicer. the breakfast is not cheap nor is it good. the staff were pleasant and pretty helpful. some were very helpful. i was just shocked at the quality of our rooms given the sheraton brand.',not_happy
id17734,' so sorry to report that my room experience was ghastly. shallow sink with poor drainage hate the open bathroom w-glass doors w-gaps (fortunately i was staying alone in the room) the plantation shutters did not shut out the light from outside and worst of all was the windows provided no sound cushioning. all night long i laid awake and listened and groaned as delivery trucks idled and roared outside offloading and onloading to all the restaurants and businesses on the street. my sister who stayed on the other side of the building experienced the same thing. it was beyond painful. at one point i called the front desk sometime in the middle of the night and begged them to ask the truck drivers to turn off their engines rather than leaving the idling for -- or more minutes at a time. i love the location the bar and restaurant were great -- but i cant imagine staying there again. the room and bathroom were the perfect example of design over function -- maybe someone thought it looked cool but both areas were extremely uncomfortable. bed ok neither good nor bad. stupid big stuffed orange pillows on the bed for no purpose that i could discern. this hotel could be truly great but they need to insulate those windows big-time and install better-quality shutters that actually keep out the light or install heavy drapery. but worst of all was the noise all night long. it wasnt happy music noise it was grinding truck engine noise from - or - am onwards. sorry for droning on but it was such a big disappointment after all the good service wed been given. oh another thing -- the morning complimentary coffee service? please just give me a coffee maker in the room. it was a drag to stand around bleary-eyed with other bleary-eyed people while the attendants somewhat rudely dashed between us to refill the coffee pots etc. with nary an excuse me or im sorry this will be quick!!! one last remark -- the room service rates are absolutely ludicrous. had to laugh at their charges -- $--- for a bottle of absolute vodka. $-- or something like that for continental breakfast. come on !!! the parking was about $--.',not_happy
id17735,' we just returned from dallas where we stayed at the doubletree. we checked in on christmas eve and left this morning (the --th). the hotel was very clean--inside and out. since it was christmas eve and a lot of restaurants closed early we went to the bar and had drinks and food. the chicken fajita nachos we had were very tasty and the service was fast and friendly. the only minor complaint we had about our room was that it had an adjoining door so when some folks checked in around --:-- that night we could easily hear their conversation. fortunately they were very quiet but the next morning we asked to change rooms--the hotel was fairly empty since it was christmas. the front desk clerk apologized about our room and found us another one immediately. she also apologized for not having a bellman available at that time to help us move but it was no big deal to us. we also had a christmas goodie bag hanging on our door that morning---a nice touch. the hotel was clean and the staff was unfailingly polite and friendly. we will definitely stay here again.',happy
id17736,' if you need a total hotel experience as a business traveler in downtown houston look no further. this is the hotel to book. great small hotel with all the amenities for a business stay. location is excellent with many quality restaurants nearby. free internet. great customer service wonderful free breakfast. i dont get reviews that are dissatisfied with the breakfast! the atmosphere is relaxed and the rooms are fabulous. i am staying in a signature suite-hard to find in downtown houston. it is really a small apartment that feels like home. im moving back to houston but would stay here for a romantic weekend away from home with my husband just to get away and have a nice weekend in a hotel that feels like a step back in time. i have traveled all over the world and this is at the top of my list as one of the best hotel experiences ive ever had.',happy
id17737,' stayed here on my way through from pa. this quality inn was nicer than most i have stayed in and cant beat the location. a lot of others in baltimore were very high priced and this one was a much better deal location and seemed to offer everything that i needed while visiting the city. quick walk to the inner harbor area as well. i will stay here next time im in baltimore.',happy
id17738,' the hotel feels expensive for the value it gives. additionally there is a restaurant in the first floor that is used as a sort of bar-discoteque in the night and the noise is heard in the rooms.',not_happy
id17739,' spent ages reading tripadvisor looking for the right hotel and picked the right one! spent valentines weekend there and it was everything the reviews promised - effecient and friendly staff and with little touches that make the difference; bottled evian every evening with the turndown service the candle and orchids in the bathroom the ice machines on every floor - all the small things that make the big difference. the real selling point is the closeness to everything - times square one way in less than - mins -th avenue - mins empire state less than -- mins walk central park in -- mins.only thing that made me laugh was the new york born and bred doormen with their daily bonjour (think del boy and u get the picture!!) - but then the chain is french.ate in gabys once (the in hotel restaurant) which was good but you need to like french cuisine and if you dont well alternative venues arent far!was able to check in at --am and check out at -pm with no charge (but do ask early)bad points? only the mini-bar i guess - $- for a can of coke is pretty extortionate but it is a pretty minor complaint when there are so many places to get snacks around. got a great deal on expedia so shop around for a good price once u decide to go there.',happy
id17740,' the westin can not be faulted. the hotel is in a perfect location within walking distance of most of manhattan is sights. the room was very clean and had a great view - the bed was heavenly! when we return to new york we will definitely return to the westin!',happy
id17741,' we stayed at the hotel for two weeks last year as part of my work. the family played while i was away each day. the staff was so gracious and kind and treated our - year old like she was madeline . it is a perfect place--with a trader joe is only a few blocks away dupont circle a few block walk and of course crispy creme donuts also only a few blocks away. the hotel staff is wonderful and helpful. we have now been back for a second time. they remembered our daughter and treated her again so kindly. it was her idea that we go back to this hotel when i had another business trip. this time we also brought my father and they put us in side-by-side suites so that our girl could go in between the two rooms. i recommend this hotel for business and for family. lots of food choices both in the hotel and around and easy to get a cab. getting to all the main events of dc very easy -- between - and -- minutes by cab and an easy adventure by the metro.',happy
id17742,' i stayed here three nights on my first trip to austin. i was attracted by the offbeat web site; the apparent hip ambience; reviews id read; and the proximity to shops restaurants and downtown. seeking quiet i stayed in a grand suite ($--- with taxes weekdays $--- plus taxes weekends) with a secluded back garden location. relative to the other rooms which are closer to the lively pool-bar-patio area my suite was somewhat more peaceful. i was not prepared however for the constant noise from the major avenue only a few yards from my door (south congress): loud motorcycles sirens large trucks diesel-powered pickups etc. any time of the day or night. also there is a live-music bar across the street from which the din could be heard past midnight. in addition on the street corner just south of the hotel a local pet-adoption group sets up every afternoon with half a dozen (or so) dogs that need homes some of whom bark loudly and frequently. finally you can expect the raucous cackling of a large contingent of grackles as well as other birds on the grounds and in the trees of the property from dawn to dark. exotic at first but wearisome if you want to sleep past daylight. (my overall rating would be higher if this place were a block or two away from south congress ave.) the suite was furnished in a combination ----s-zen minimalist fashion. mostly bare concrete floor uncomfortable chairs (but also benches with cushions) a pseudo-poster promoting on the road a very comfortable queen bed windows that open. and incongruously a flat-screen tv bose radio-cd player and high-tech reading lights on both sides of the bed. but no microwave or mini-refrigerator. it was ok for a few days-nights but the schizophrenic combination of minimalism and technology felt phony (speaking of the ----s theme one of j.d. salinger is favorite adjectives). a few more amenities would be welcomed by most travelers i suspicion...especially at this price. breakfast of sorts is available as half a dozen small meals (continental granola egg sandwich fruit plate champagne-omelet etc.) delivered to your room or served in the courtyard $---$-- plus delivery charge and-or gratuity. if you want a full choice of traditional breakfasts i heartily recommend the magnolia cafe an austin tradition a few blocks south on south congress. the young hotel staff was friendly and conscientious. the pet fee is $-- per night. the bar serves a large variety of beers and some wines plus snacks. there are lots of trendy shops within walking distance if you seek fashion or antiques.',not_happy
id17743,' convenient location but little else is good about this hotel. front desk service is ok. the rooms are dated and in need of refurbishment incredibly noisy air-con which only seems to have one flow setting so you either freeze or turn it off. bathroom is tiny but in working order. rooms not that clean either there was a layer of dirt on the inside of the window. the gym equipment is old and not nearly as good as similarly priced hotels in mid town. the food in the restaurant is adequate beverages are poor and the service is dreadful they take ages to find you a table and then you are ignored.',not_happy
id17744,' the hotel is located on hollywood blvd and that is it is best asset. the history of the hotel is all it can live on the rooms are dated and the carpets in all areas are disgusting.most areas are dark and only one lift was workingand that seemed to be struggling with the demand. the hotel looks great from the outsideworth a visit for the history but would not want to stay again. on a positive note the bell men and receptionists were very good and helpful and the staff in general are good and the hotel is on the walk of fame and - mins from chinese and kodak theatre.',not_happy
id17745,' a typical marriott. two queen beds could accomodate three adults. the restaurant was good for breakfast. right downtown.the area around felt safe enough. the parking charges were high.',happy
id17746,' trendy hotel in a very good location. really a good choice if youd like to visit the best of la. close to bh bel air holliwood ucla ecc. the hotel is really new but the ac was very very loud in my room. good hotel but...quite expensive...wait for the right price!',happy
id17747,' our family of - stayed friday and saturday night for an event at lucas oil stadium. the hotel is only a block away from the stadium and is an easy walk back and forth. you will be charged $-- per day to park but can choose either the parking garage or the parking lot in the back. you are able to come and go as you please. the beds were comfortable and the room was clean. staff was friendly and helpful. room had a good size refrigerator and microwave. all in all given the price and the location we felt the stay was acceptable and would consider staying again. set your expectations a bit lower and know the rating takes into consideration the stadium location. put this hotel out in the suburbs and it would only rate a -.-. here is the run down of minor issues. we are veteran travelers so we go with the flow. just listing our observations for others. the pull out sofa could have used a foam pad to make it more comfortable. there was only the one sink inside the bathroom which slowed things down when getting ready. many suite based hotels have a sink outside the main bath. the shower head was broken but was still usable. we were awakened the first morning by the neighbors tv. people in the hallways could be heard pretty easily as well. we turned the fan on in our room to have help muffle the sound. the breakfast had one working waffle maker which really slowed things down. they did offer scrambled eggs and bacon. there is not enough seating in the breakfast area and many of the tables only sat - or - people. many people were standing and some had moved out into the hotel lobby couches to sit. we skipped their breakfast the -nd day and spent $-- at mcdonalds. we didnt use the pool.',happy
id17748,' the rooms are well appointed if a bit small. however the rooms are modern and very well kept. you cant beat this hotel for location. it is very close the to common as well as nearby shopping on newbury street and the prudential. the only downside is that this hotel does not have a pool.',happy
id17749,' i always choose this hotel when working in sw houston-sugarland area. rooms are of nice size and always clean. staff are friendly and attentive to your needs. breakfast buffet has a great selection of wonderful food.',happy
id17750,' enjoyable stay friendly staff. as always pleased with marriott courtyard is free high speed internet. also blown away with awesome hdtv flat screen tv. bathroom blower a little on the loud side but not a huge deal. stayed one night for business. airport was somewhat close to hotel (about - miles away). not sure if the hotel offered a shuttle. i dont believe they did so i rented a car. i had a slight crisis computer wise and the hotel manager allowed me to use her office computer to get the business i needed taken care of. that is something ive never seen before. someone actually taking the time to care about me as a guest personally not just another figure or number. hotel was close proximity to gas station fast foods and not too far away from nice shopping facilities. good value for the money.',happy
id17751,' i chose this hotel mainly because of its reviews as i was surprised that a super - was rated so highly. dont get me wrong it was fine just not exceptional. cons: location-when i think of an airport hotel i think of one that takes just a few minutes to get there. it takes about ----- minutes to get to this hotel. workout room-consisted of an elliptical machine and a broken treadmill really that is it! breakfast-not great or even good...there are better free breakfasts out there. they literally had little debbie oatmeal cream pies as the pastries available. staff-just ok not overly helpful price-$---.-- for a king jacuzzi room. great deal at a different hotel just about too much for this hotel. pros- pool-small but nice and clean coffee-they had wonderful coffee-cappuccino machines available. rooms-clean comfy beds parking-free so to sum up i am very surprised at the high rating this hotel received. i would not stay here again only because it was so average and i know there is something better out that i could snag a great deal on. i have to wonder what others have wondered......are these honest consumer reviews? or employee reviews?',not_happy
id17752,' the hotel and lobby were very elegant when you enter but not exactly kid friendly the location was excellent for our first time visit to chicago. the price of everything was very high and i am still having issues with my credit card payment getting settled. also the room was very small for - people and we listened to the shower drip all day and all night for - days! the black hairs all over the bathroom when we arrived was not appealing. i will say the conceierge desk was soooo helpful at answering my questions and helping us with directions.',not_happy
id17753,' in the usual tradition this may be a bit long but hopefully most of your questions will be answered. i took my wife to chicago to celebrate her birthday for the weekend and i chose the hampton inn majestic (rm ----) for location price and it was rated in the top -- so i figured it would be a safe bet. it was better than a safe bet it became a recommended place in my book! transportation- we flew into midway and proceeded to the cta trains (follow the signs will take you right to the trains but it may be a bit of a walk ----- minutes all indoors). there is a kiosk where you can buy tickets for all cta transportation including the cta unlimited pass. the passes come in --day ($ -.---person) --day ($---person) --day ($---person) & ---day ($---person). the passes are active for ---hour increments from first use so if you bought a --day pass (like we did) and used it at -pm on thursday night it would be good until sunday @ -pm for unlimited rides on all cta transportation (rail subway and buses). the train to the hotel was about a ----- minute ride (take the orange line to roosevelt stop; transfer to the red line (heading towards howard) and get off at the monroe stop) and once at the monroe station the hampton majestic is literally around the corner (- minute walk). location- the central location of the hampton majestic is great for sight-seeing if you are there for a few days. there are several buses that can take you to most locations without a long wait and the monroe station was great for our use to different north- south locations (blue man group show and field museum respectively). most of your sight-seeing locations can be reached by train bus and-or a short walk. we walked to the willis (sears) tower from the hotel within -- minutes and the bus ride to the navy pier from the hotel was about -- minutes. i can not emphasize that the unlimited pass was a invaluable! (the parking at the hotel was around $---night [ouch!]) pretty much any location of immediate interest (navy pier museum campus millennium park & theaters ) can be reached within ----- minutes on the cta system and the walking distance is pretty manageable. my wife and i actually walked from the field museum along lake shore drive back to the hotel in just under an hour while stopping and taking pictures (air show). rooms- if you are looking for a view it will not be spectacular however the staff price and location will more than make up for it. we arrived at around --pm (delays at the airport) and leighann checked us in quickly and gave us a few places of interest for our weekend in chicago. the king-bed room was more than enough for a couple cleanquiet and the bed was comfortable. all of the standard amenities in a hampton inn hotel. we hardly heard any noise from the hallway however i do recommend that you take caution with closing the door because they are a bit heavy and can make a loud slamming noise when you allow them to close on their own. tv has enough channels that you can find something (if you love sports you will have at least - sports channels to choose from) hotel- the hotel is located next door to the bank of america theater and you can tell its an historic hotel with the smaller elevators and the old school mail drop slots. dont be put off by the “historic” label the hotel is every bit as modern as any other hotels and there wont be any question on if something will breakdown because all facilities are updated. like other reviews i have to concur and say the breakfast area (in the lobby -th floor) is “small” but manageable if you get there early. getting food may be a bit of a squeeze but with some patience and courtesy you will be able to get everything you need. the breakfast is standard fair however it is good enough that you do not have to account for breakfast in your budget. breakfast will include pastries muffins bacon-sausage waffles (waffle maker) toast bagels juice and a coffee bar. the staff was amazing angel gave me directions to various sight-seeing spots and which buses- trains to take to get to each one. leighann had recommendations for food places that turned out to be a great budget saver (beer & brandy). just ask the front desk for a print-out of restaurants near the hotel and you should get back about -- or so. keisha recommended yolk (i agree!) and also gave us directions as well. the staff from the bellmen housekeeping front desk and maintenance has smiles on their faces and were eager to help and give any advice about their city. reny (bellmen) was great... he held our bags for us on our last day after we checked out and allowed us one last day of sightseeing without the hassle of carrying our bags around. he gave me the idea of ordering gino is pizza (yum) and having it delivered to the hotel and was genuinely friendly. tidbits and tips- - the wireless access came with our room purchase but we didnt use it so i cant comment on the wi-fi. there are - workstations on the lobby area that are sufficient for most email and airline check-ins. - if you are the type of person to bring leftovers back to the room spring for the higher priced rooms and have a refrigerator in the room it will be worth it. you will need a key card to access any rooms above the -th floor its a security measure but keep that in mind when you travel down to breakfast but leave someone in the room. take your keycard with you. -the ice machines are located on the even numbered floors and there are pepsi machines located on the odd number floors. the sodas are $-.-- each and the machines will only take dollars and quarters so keep this in mind when you want something to drink. -you generally would not need a car if you are staying and sight-seeing downtown plus remember that valet parking is around $---night i hope this review is helpful in your decision when visiting chicago; my wife and i are already planning our return trip and the majestic will definitely be part of the plans.',happy
id17754,' upon arrival it was like arriving to the central train station very very busy place. its a big hotel and therefore there is very little personal touch... the bell desk doormen and maid were great friendly and gave a very good service. reception where always busy and not that friendly and forget about the concierge desk i found them useless... and couldnt be bothered to help!!! on more than one occassion (maybe its because they werent making any commission from me by selling me theater tickets etc...i dont know). the room for ny standards was ok however i took a premium deluxe room which was not worth the money as there was nothing special about the room. yes there was a view but the the greatest of views...but hey i didnt come to new york to look out of the window but still....they do advertize the views!!!! the best thing about the westin hotels are the beds and that is one of the reasons i wanted to stay there so the bed did not fail me....all in all the stay was good but for the price it could have been better!!!!',happy
id17755,' i have stayed at the westin detroit airport a few times and each time it is perfect. i usually stay here when i have to catch an early morning flight and it is so easy to just drop off the rental car and shuttle over to the westin which is attached to the mcnamara terminal at dtw. we even ate in the restaurant downstairs and i had the most delicious cobb salad. i would highly recommend staying here if you are able to before a flight. there is even its own dedicated security line (although hours are more limited than the full security line if you go outside and walk the few steps over to the main entrance).',happy
id17756,' i stayed at the smyth last weekend with a few friends. we were really excited as it looked amazing on the website. in reality it was a really pretty hotel but there were a comedy of errors which mainly revolved around the terrible service we received this started from the time of arrival when our room wasnt ready. it was almost -pm (check in time) and we were told they couldnt guarantee it would be ready for -pm so we went away and came back an hour later when the staff didnt recognise us. they sent up our bags to our hotel room along with another set of luggage not belonging to us luckily for the owners of the bags we sent them back. the bathroom also smelt really bad and i had to ask three times for air freshener to be sent up also the breakfast was a shambles we waited over an hour for a croissant and some coffee to arrive when all we wanted to do was have a quick brekkie then head out to the shops when our friends joined us the next day their room was also not ready. when they did eventually get their room key it was already occupied and there was a naked man standing in front of them! to be fair the staff did try to make up for the wrong doings by compensating us with some fress stuff but we would have rathered they got it right in the first place rather than having to complain you just want to have a good time on holiday the only redeeming factor servcie wise was the concierge both of which were fantastic and spent time to give us great recommendations for bars and restaurants. very friendly as well overall the hotel was ok but i dont think i would stay there again as there were too many errors',not_happy
id17757,' the palmer house hilton in chicago is centrally located to mellenium park the magnificent mile and a short cab ride to the field museum. its ornate lobby is the perfect place for afternoon tea or an evening cocktail. next door is a great neighborhood pub and two blocks away is a great pizza joint. it is located on jewelers row. the metro stop is right there and can take you to and from the midway airport. the only complaint is that the rooms are small. be sure to ask for a room away from the train line for a more restfull sleep. you get a historic feel of the golden age in chicago. if you have only a few days be sure to stay here.',happy
id17758,' the best part was the view from my suite it was gorgeous! i would love to be back asap!',happy
id17759,' i just took my first ever trip to new york city. based on the reviews on tripadvisor i picked the staybridge suites as my hotel and i couldnt have asked for a better hotel! the rooms are small but gorgeous and very comfortable. loved the fully stocked kitchen! the location is perfect - right in times square and the garment district. the staff was incredibly friendly and helpful; i arrived several hours before check-in and wasnt feeling so hot from a turbulent plane ride; and the staff had a room ready for me w-in -- minutes. throughout my stay everyone in the hotel was very courteous and friendly - couldnt have been nicer. the free wine and cheese tastings were very fun and relaxing and a great way to meet others staying in the hotel. the continental breakfast was splendid (not sure what a previous poster is complaining about - the spread of food and beverages was fabulous!) all in all i would definitely recommend this hotel to anyone traveling to new york :) and ps it was decorated gorgeous for christmas!',happy
id17760,' although youll find the park hyatt farther down on this list it is still a great place to stay. the views of the chicago river and lake michigan from the rooms are awesome. there are two towers with a concierge at the top of each of them where you can enjoy a free breakfast. or you can opt to eat at the lovely restaurant in the lobby surrounded by water. the service throughout the hotel is nice making the hyatt a great place to stay.',happy
id17761,' staying at the westin st francis after a motorcycle road trip was definitely a treat for me. the location cannot be beat it is smack dab in the middle of union square and all the touristy fun. its a quick cab ride to chinatown and fisherman is wharf. the hotel was absolutely charming. i loved the old san fran feel and the classic photos on the wall remind you that the hotel is part of san francisco history. the westin is heavenly treatment was great. rooms were comfortable loved the double head shower. i was able to reserve a room over the internet at $--- and i must say it almost felt like a steal for this hotel. my only regret is that i didnt get to stay longer than one night.',happy
id17762,' before coming to the hotel i was worried by some of the bad reviews that i seen on this site. i found the hotel more than adequate. the rooms were clean bed was comfortable we were on --th floor so there was no noise location is fantastic shower was hot and better than most of hotel showers i have experienced. ok the lobby is a bit nuts as it is under construction but we were checked in quickly and we availed of the express check out on leaving which meant all we had to do was drop our keys into a box. considering it is one of the less expensive hotels in the location i am surprised by some of the bad reviews we knew not to expect the plaza and my boyfriend and i had an enjoyable stay.',happy
id17763,' first there is not parking included. it cost -- dollars a day. which is average but when i booked the hotel i thought it was included. the hotel is in an historic building so the rooms have a lot of character. it is not a cookie cutter hotel which i liked. the staff were helpful and the room was very very clean. the neighborhood was really hip and is pretty close to attractions. try renaldi is pizza it is the best pizza we tried(we tried chicago style every night we were there). it is only a few minutes from the hotel the breakfast is amazing at this hotel one of the best ive had from a free breakfast. the elevator didnt work for the better part of our first day which was a pain when you have someone who needs a wheelchair but they offered a fright elevator for us. i would stay here again',happy
id17764,' i stayed at the laquinta east on for - nights april -- and may -. the offshore technology conference was being held in houston at this time so it was difficult to find hotels within -- miles of houston at this time as laquinta would not have been my first choice. the good: front desk staff was friendly wakeup calls were received room was clean flat screen tv was nice shower water temp and hot water pressure were very good. free breakfast was basic but adequate. the bad: rooms open to the parking lot which im not crazy about as a female traveler. the door to my coworker is room was not in good shape -- looked like it had been kicked in or forced open so the front desk gave her $-- off of her hotel bill when she checked out. the hotel should not rent this room again until the door is fixed -- safety issue. for this reason i probably would not recommend this hotel to a friend.',not_happy
id17765,' we had a wonderful trip. we loved the hotel. the food and service was great. the people were very friendly and helpful. we especially enjoyed an employee named marchin. he was so much fun and made us feel so welcome. he gave us info on shows and did daily magic tricks for us.',happy
id17766,' very close to the train link into downtown brilliant if your attending the conference center real added bonus traveling around is so easy from this hotel. staff are great friendly and helpful . i noticed a number of airlines use this hotel for their staff what could be a better recommendation ?',happy
id17767,' my boyfriend and i were in san francisco for the memorial day long weekend and had a wonderful stay at le meridien. it is the perfect location for people who want to throw on their walking shoes and explore the city. we did a walking tour through china town (fodor is has a great one on their website) north beach and fisherman is wharf. we did opt to rent a car for transportation to and from the airport as well as two day trips (muir woods & napa) but the parking is extremely expensive. park across the street at the embarcadero center lot for only $-- per day (vs $-- at the hotel). we actually parked on the street on sunday since you dont have to feed the meters and we had to leave early monday morning anyway. if you plan on going to muir woods definitely get there early because by noon (saturday or sunday) parking is hard to find. also we did a tour of alcatraz which we highly recommend. make sure to book your tickets online well in advance of your visit because it is highly unlikely that you can get tickets within --hrs of wanting to take the tour. the tour was sold out for - days when we arrived. last transportation hint use the embarcadero trolley line for $-.-- per person (exact change only) instead of cabbing it or parking near fisherman is wharf. the ticket can be used for hours after purchase so it is a great way to save a few bucks. one great perk for the hotel (which my boyfriend found) was the free shoe-shines. there are special bags in the closet which have the details on them. you call down to the front desk they pick up yours shoes and have them back within a half hour. the last night we checked out a comedy show right across the street from the hotel at the punchline comedy club. it was a great time!',happy
id17768,' this hotel could not have been in a better location for a family traveling with - teens-young adults (--------). we had - adjoining rooms on the --th floor with a great view of times square. the - king rooms worked out nicely with the sofa beds and a roll-away! my on-going peeve with nice hotels (as opposed to economy hotels) is that they nickel and dime you for everything. come on! for $---+ per night per room could you not throw in free wireless internet??? i mean seriously raise my room price $-- and give it to me for free!!! instead we had to pay $-- (per room) per night and it wasnt even wireless... you had to sit anchored to the desk plugged in... ridiculous in ----. also we paid a way higher price than a lot of people there who got excellent bargains... i think i wouldve been way happier paying $--- per night than $---+. the elevators we ok as long as it wasnt crowded... when the crowds picked up it could take -- minutes to get up to your room (or down to the first floor). but again to walk out the doors and be in the loud crazy fun awake glitzy blinking times square - it was all worth it (especially for the kids!)',happy
id17769,' my experience was very positive. i was a little concerned after reading the other reviews but i was with a reunion and meeting others there. the hotel staff was friendly and helpful my room was very clean and housekeeping kept it that way. the room was always fresh but not perfumey a pet peeve of mine. the meeting areas could have been cleaned up a bit better. my elderly parents had a different experience with housekeeping on a different floor. there were dirty cups in the room and cigarette butts on the terrace when they got there. they had to call twice to get the room cleaned up. overall my experience was a -.',happy
id17770,' we stayed there for one night because we didnt know where else to go we didnt know phoenix at all since we were only passing through. we also had to look for a pet friendly place and this was one of them. already when we drove up we saw cops walking around the entrance and my husband asked them what happened and if we should even stay here. the cop said he wouldnt take his family here but we already paid and had no choice since it was late already. the guests at the hotel we saw were drunk and loud many of them were young transvastites (sorry about the spelling) and they were just obsessively annoying. we had a large room but we didnt even take our shoes off it looked like one of those one hour rooms people rent. we did not open the sheets and slept on our blankets we had brought. we had a dog and two cats with us only the cats were allowed in the room the dog had to sleep in the doghouse in the truck bed. i was really afraid that he wouldnt be alive the next day so because of that i stayed up all night and checked on him constantly. needless to say we checked out way earlier than we wanted but this place was a dump.',not_happy
id17771,' i have stayed at the larchmont - or - times over the past - years. i was there for -- days. i was pleased to see that they have kept-up the place to about the same standard as when they first opened with their original up-grades - - - - or - years ago. this place does not pretend to be a luxury hotel. every feature is simple and basic and funtional. plentiful towels service and other basic items - - - soaps etc - - - for the tourist kind of traveler. bathrooms and showers down-the-hall were kept clean. in my case whenever i needed a toilet or shower it was available. a-c and ceiling fans worked fine - - - it was hot and humid in manhattan during my stay. windows open and are fitted with screens - - - always that is important to me. they offer a euro-style breakfast. for me that is never adequate. but for light breakfast people - - - i am sure it is good quality and quantity. so for budget visitors to manhattan - - - this place is a good choice.',happy
id17772,' stayed at this hotel for - nights during my recent -- day trip to the usa. hotel is in a great location close to penn station and to times square. we stayed on --th floor which was okay not too much noise only the sirens but cant complain about that. rooms were spacious and bed was very comfortable. only complaint was the bathroom the shower was well past its best and the cubicle was too small if you dropped the soap you hit your head on the wall when bending down to get it and the tiles on the cubicle floor were uneven and you could quite easily cut your foot. apart from that the price was reasonable and would probably stay again if i ever visit new york again.',not_happy
id17773,' believe everything you read on here this is one of the best hotels we have ever stayed in. from the minute you arrive the staff cant do enough to make your stay comfortable and memorable. it is an oasis of calm and peace and you cannot believe that just outside the door is times square. the location is perfect and coming back from a days sightseeing the free coffeejuicefruitcookies etc is a welcome sight. the wine and cheese evening again all free is a wonderful way to start off the evening. the beds and pillows are so comfortable and the ceiling fans keep the room really cool at night and during the day. a truly wonderful hotel and a definate must on a visit to new york wouldnt hesitate to go back.',happy
id17774,' was booked to stay at the waldorf for four days for the nyc marathon. since the marathon was cancelled at the last minute we ended up leaving after - days and i am glad we did. the service from everyone was top notch. check-in was friendly and efficient and when i had a problem they were quick to resolve it. however the rooms were in poor condition worn carpeting sloppy paint and the window about fell out when i tried to open it! also the hotel is mechanical system is set up to either heat or cool but not both. when we were there it was set to heat which meant the only way to cool the room down at night was to open the window (and let in all the noise from the city streets below). bottom line was you can either not sleep because it is too hot or because it is too noisy. did not eat at the hotel because of the cost (sunday brunch is $-- per person!). also like others i was hoping for an upgrade due to my gold status with hilton but upgrades were not offered. my advice is to stop by and walk through the lobby and the beautiful public spaces but stay elsewhere! not even close to being worth $----night.',not_happy
id17775,' my boyfriend and i chose to stay at the courtyard after a christmas party. if was within walking distance to the party and easy to find. the check in took a little longer than i expected since i had already booked and paid for the room in advance. the charge to park your car was a bit steep considering there is no place to park around the hotel and you have to remember to text your valet or you will end up waiting a while for your car. the room was nice and pretty clean. the windows were dirty and i couldnt enjoy my view but the sheer curtains fixed that. when getting a drink i found that my glass was chipped and the piece of glass was still inside. glad i noticed before filling it with ice. upon checkout the valet charge was even higher than quoted due to added fees but the front desk clerk was very nice and patient while we processed my transaction. overall the staff was friendly but i am not sure if i would stay here again.',not_happy
id17776,' this hotel is smaller and older than the drury inn and suites located at the castleton exit in indy. i usually stay at that drury. however it was already booked so i chose to stay at this one instead. it is obviously older and smaller than the pretty large one at castleton. the rooms are smaller darker and the bathrooms are terribly small. but the rooms are clean and the staff is wonderful. the staff are always cheerful and friendly - everyone from the front desk to the breakfast- hour staff to the employee refilling the laundry detergent in the laundry room! there is still the free hour food free popcorn and pop and the free breakfast. so while this hotel might not be pretty it is clean friendly and a great value.',happy
id17777,' we wanted to do something memorable since my birthday weekend was upon us; so we made reservations at this new super - in austin. the reviews were correct! this location had more amenities than any other super - we had ever patronized. our -rd floor room was perfect . . . large and clean with a comfortable king-size bed (many pillows) large flat screen tv frig & microwave coffeepot comfortable chairs evening complimentary dessert & coffee in the lobby biggest complimentary breakfast ever wi-fi lobby pc business cntr. convenient little store for needs and food etc. their staff was very polite and helpful too. our weekend included a capitol tour bob bullock state museum and dinner at the scholz garten german restaurant (est.----). all great places to visit while in austin.',happy
id17778,' i rarely give - stars to any hotel-restaurant-venue but the dupont hotel impressed (and surprised) me in all the right ways. i was a little worried during check in since there were two big weddings going on and i wanted a room with some sunlight and enough quiet to get over jet lag. the front desk very patiently showed me two rooms --not quite on the top floor which was my goal -- but i found a sunny room overlooking the dupont circle with minimal noise. yes there was noise but normal for a big city and the hotel room windows were well sound proofed. (aside the doors to the hotel rooms were a bit old and squeaked and creaked -- not a big deal but i hope the hotel upgrades those to match the rest of the very nice furnishings). im a light sleeper and a bit picky about noise and light - so in the end i was really pleased with the room at the dupont hotel. location location location was great. access to the metro for sightseeing (red line) reasonable frequency of taxis great restaurants in walking distance lots of yoga-shopping and a starbucks next door just in case. nice surprise -: sunday am farmers market with live music great fruit and friendly people -- just around the corner from the hotel. nice surprise -: walking distance to the philips collection museum. nice surprise -: great take-out from local restaurants plus - pharmacies nearby plus a great bookstore and finally --- i got my laptop repaired on a sunday just across the circle. hotel services: in-room internet worked all the time polite cleaning staff very honest dry cleaner who returned money found in one of my suits friendly-helpful bellmen who quickly found me a taxi or helped a friend park their car and answered all my questions with a smile easy to use coffee service in hotel lobby in the am. i did not give - stars for service because the in-room fridge and safe were not user-friendly (why do i have to crawl on my knees into a dark closet to use the safe? and what is with the vending machine in lieu of a real mini-fridge?). and my room did not get maid service one day because i left on the little do-not-disturb light -- it is so small that you can hardly see it. but that was my fault. small stuff but matters for a - star hotel. the dupont hotel has a great bar downstairs --very chic-- and i had a drink with a friend there. it was fun and fashionable but the restaurant was a bit high priced given other options in the neighborhood. also the overall cost of the room was a bit high especially given the water leak under repair in the lobby (a shame because the lobby is well done and lots of fun). as a solo woman traveler the hotel felt safe and the staff was friendly and respectful. would i return? yes with family and friends on business or for pleasure.',happy
id17779,' my second experience in ny for the holidays @ small boutique hotels in a superb location in manhattan. first the affinia -- last year and the benjamin hotel - just down the street - this year. the benjamin was more than comfortable good experience with room service more than adequate suite and adjoining room comfy beds and furniture - even a balcony! walking distance from times square train access restaurants grand central station --th floor rooftop bar right down the street @ the kimberly hotel with a great view of the chrysler building.',happy
id17780,' novotels are our regular choice of hotel so we are able to compare this one to others. it is on the bottom rung - let is say novotels are usually - star and in our assessment this one is a struggling - star. not having a top sheet on the bed was a real surprise - it may have been a clean experience but somehow didnt feel like it. there was no in room facility to make our morning cup of tea and the mini bar fridge remained unopened for the course of our stay - room amenity priorities need reassessing we think. there were long delays on the elevators up to the accommodation floors - we got the impression at least a couple werent working. the hotel also seems ready for an upgrade but this wasnt an major issue for us. on the plus side the hotel location near times square is spot on. the hotel bar was good and the service was up to normal novotel standards. overall you have to expect a lower standard and a higher price in new york (our next stop was las vegas twice the standard at half the cost...) but wed probably look for a better standard hotel next time.',not_happy
id17781,' i took my boyfriend to seattle for his birthday last year and decided on this hotel because of the reasonable price. i was a little weary because it had just been renovated and wasnt sure if it was too far from everything since we didnt rent a car. however we were pleasantly surprised once we got there. practically everything was within walking distance there were just a couple of places that we had to take the bus to. but the buses were free --- or something like that. it was modern and comfortable but the thing that stood out the most for us was that the staff were so good to us. our flight was a little early and there were no rooms available yet but they let us check in our bags and hold them for us for the next hour or so. one night we were going to dinner and we had mentioned it to the concierge because we were asking about directions. when we got there we found out that they had called ahead of time and ordered us a nice dessert complimentary of them. the only thing that went wrong was that our internet connection was really bad. but other than that they were so good to us i would defiitely go back again!',happy
id17782,' my stay started with one of the best service reps i have ever met--natasha. she is truly top notch. i fly five days a week and stay in a lot of hotels. westin lax has a great gym and free airport transportation (though it is not operated by the hotel) that got me to the airport in -- min. there plenty of food options nearby.',happy
id17783,' our waterfront suite was beautiful and the entire staff were very friendly and made our stay a pleasant one. we were very impressed and look forward to staying again very soon. dennis vinegas (hotel operations manager) was very helpful and assured all of our needs were compensated.',happy
id17784,' i just stayed at the hilton. the room was very small dirty and noisy. the room was supposed to be non-smoking. however the pillows smelled like cigarette smoke. the sheets and bed spread were white. they looked clean. however on closer inspection i saw black streaks on them as if someone used the sheets for a shoe shine rag. there is a $-- fee to use the gym. the hotel waived the fee for me after i complained about it. i would not give this hotel - stars.',not_happy
id17785,' we spent three nights recently in a deluxe king at the belleclaire. the initial room we were given (#---) was not acceptable - it was fairly small didnt look anything like the deluxe king rooms on their website and had a noisy exhaust vent right outside the window that sounded like a train when it kicked in every few minutes. i wouldnt have slept a wink. the hotel promptly moved us to room #--- which was very nice and spacious - just like the pictures in the website. the bed was comfy the free wireless was a perk and overall we were very pleased. the --th street location is terrific - a nice neighborhood markets and subways nearby...a far cry from the mayhem of times square and grand central. the -st room merited a --star the latter a --star...average a --star. we would consider again if guaranteed the latter room.',happy
id17786,' the good: given prices in manhattan i think the rates at envoy club are competitive and worth it for what you get. the location at -st ave. requires a --block aerobic ascent up e. --rd st. to the no. - subway line at lexington ave. (downhill on the way home though!) which gives it reasonably good access to the rest of manhattan. it’s easily reachable from laguardia. i have stayed at envoy club on four occasions mainly when in town to see broadway shows. i like being away from the times square commotion but only - stops away from the theaters by changing from the - line to the shuttle at grand central. the suites are roomy and tastefully decorated in muted grays blues and earth tones. in the suite i rented most recently the bedroom was a generous --x-- ft. and the living room was --x-- ft. the living room includes a glass dining table with seating for four. there’s also an -x- ft. kitchen with marble countertops and clean new full-size major appliances microwave and coffeemaker. the bed was comfortable and linens and towels were of good quality. i found the furniture to be clean and in good condition. there are tvs in both the living room and in the bedroom and a stereo and fax machine (yes a fax machine) in the living room. the windowless bath is decorated in classic white and black tile with attractive ceramic molding. fixtures are modern and clean including a tub-shower combination and hot water was prompt and plentiful. there is substantial closet and cabinet space including closets in the bedroom and in the entry vestibule. service at the front desk is a mixed bag. some staff are friendly and helpful others are non-communicative and uninterested. there is a doorman who actually works for the apartments in the building that are not part of envoy club but the added security presence is nice. the maid service was good. a fitness center is available for use but i have never seemed to find the time to use it so i can’t report on its quality. the location is close to the nyu hospital on -st ave. so depending on which side of the building you’re on it’s possible to hear emergency vehicle sirens (ubiquitous in new york anyway). however the envoy club occupies floors of the building that are high enough from street level to keep noise fairly minimal (ca. -th--th floors i believe). i heard no sounds at all from neighbors and always slept well. the bad: as has been noted the carpets are worn and due for replacement. however i personally don’t find them bad enough to keep me from staying there. unfortunately the place has cut corners in equipping the kitchen. i like to cook for myself at least part of the time and also invite a local friend to join me for dinner in so the kitchen is one of the attractions of the envoy club for me. basic flatware dinnerware cooking utensils and pots and pans are provided though in sparse quantities. however unlike many vacation apartments absolutely no additional amenities or conveniences are provided in the kitchen. there was not even a dish cloth or dish towel. i had to go to one of the nearby gristede’s supermarkets to buy paper towels to put in the empty paper towel holder. i suppose when i checked out the paper towels i provided were removed rather than left in place for the next guest. salt and pepper shakers are provided but they’re likewise empty. the maid will leave a couple of little filter packs of coffee for the coffeemaker but you might want to plan to buy some while there or bring coffee with you. another thing to be aware of is that internet connection in your suite will be an optional extra that is separately billed. it was worth the extra charge for me to be online and the internet connection available at a desk-work station in the bedroom was very functional. however i would have preferred having internet connectivity included in the price of the room and it wouldn’t bother me at all if the fax machine in the living room were dispensed with. the ugly: not that the management has any control over the views but i’ll just note that the various suites i’ve rented over time have had very different views from the empire state building splendidly framed in the living room window to most recently a full-on view of a hideous nondescript building located across e. --rd st. to the south probably dating from the late ----s. the windows in that monstrosity are cluttered with desperate and very tacky window shades and what appear to be stacks of manila folders. shades of novosibirsk. other notes: there are at least two gristede’s supermarkets in easy walking distance from the envoy club for example just south on -rd ave. as well as numerous small groceries delis and shops. i enjoy the eastside midtown - murray hill scene including some interesting restaurants and taverns close by on -nd ave. it’s worth a walk in the neighborhood to discover some of the local opportunities. for example i stumbled across a wonderful concert of bach harpsichord music at the historic moravian church on lexington ave. near e. --th st. there is also a multi-screen cinema around the corner on -nd ave. macy’s is walkable from here as well. for me the positives outweigh the negatives especially the location and the spacious interiors and i’m likely to return to envoy club in the future.',happy
id17787,' i spent five nights at this marriott in december there for business. no hotel is perfect but this was certainly a comfortable stay and the positive outweighed the glitches. the positive - clean and modern decor with warm colors. wardrobe with full-length mirror light iron and ironing board robes. all the expected amenities (mini-fridge coffee maker etc.). friendly service (concierge brought an item i left in the elevator to my door front desk took a message at an awkward moment friendly greetings from the cleaning staff in the hallways.). the outdoor heated pool and hot tub on the fourth floor was a a real treat (and this was december). the access to and ease of printing out boarding passes was great. and the location was wonderful. room for improvement - using room cards in the elevators was a real pain. to go to the guest floors you had to fumble with your card and sometimes your floor was passed before you got it in. often the cards had to be reinserted multiple times. even the concierge apologized for this and said that it was a known problem. at times of heavy usage the fitness room was not always well cared for. although the room and bathroom were very nicely cleaned there were inconsistencies such as forgetting to restock a stirrer for the coffee (i used the ice tongs!) or to replace the shampoo. and when i went to put a drink in the mini-fridge i found an old drink and yogurt from a previous guest (luckily not too old!). finally it seems a shame that internet access is included at cheap motels around the country but not a higher end hotel like this. another gripe - no place to hang your towels next to the sink and tub (only two hooks on the other side of the room.) they ask you to hang towels as an eco-measure but dont give you space to do so. overall a good stay.',happy
id17788,' had high hopes for this hotel but were very disappointed. this hotel sells itself on fantastic views but despite a request from our travel agent for a room on a high floor we were given a room (which was very well appointed to be fair) on floor five overlooking the bins and horrible buildings behind. we asked reception if we could move but they were totally disinterested and very dismissive. overall it left a bad taste in our mouth and we wont be back. this is an expensive hotel even for the lower rooms...there are better value options nearby.',not_happy
id17789,' this was our get away after christmas ( and also the day after the first big snow storm). we chose to travel around on the subway and found the hotel very convenient to alot of things to do. the room was a little small very clean and handy to have a frig and microwave in the room. there was also bottles of filtered water available down the hall. the staff friendly and helpful. very reasonable for a hotel in down town boston. we based our decision to stay here on the reviews we read here and were not disappointed. we would definately stay here again.',happy
id17790,' my husband and our - teenagers stayed at the omni for - nights in july ----. we were very pleased with our accomodations and with the hotel in general. the service we received was always prompt and pleasant. our room was very large and was very clean. we never noticed a musty smell as some other reviews had mentioned and our a-c worked perfectly. they have a beautiful pool area. the kids enjoyed a swim every night even though the pool is only - feet deep. the hotel is very close to the metro and to several restaurants. we had only paid slightly over $--- per night for our room and at that rate i would absolutely recommend this hotel. no complaints at all.....',happy
id17791,' amazing location! very close to major attractions and in the centre of manhattan! older hotel (which i liked but may not be some is cup of tea) and it was very clean. we got a room with a shared bath and never had to wait for it once! plus the bread and butter and starbucks located right across the street was great for coffee quick meals and late night snacks! great value for the location!',happy
id17792,' we found this little diamond i n y. it is not luxury it is not big it is really nothing special but it is good value for the money it is clean and it has a great location. after ----- hours doing n y it is good to come home to a warm shower clean towels a good bed and a big tv. we had read that the rooms were pretty small so we took a superior room. that was good invested money! we ate the breakfasts at restaurants in the neighbourhood. (down on -th street) it was just like american movies from the -- is and we loved it. for eating lunch-dinner we also recommend the restaurants but on the -th street. e g island burger and a thairestaurant on -th---st (could have been --nd)',happy
id17793,' took my family to san diego for the labor day weekend. there was - of us and it consisted of my wife my - year old son - year old daughter and myself. first of all this courtyard is easy to find as it is right off i-- with a bunch of other hotels in an area called hotel circle. checkin was easy and the lobby looks beautiful. it is actually one of the nicer courtyard lobbies ive seen. parking is expensive and we ended up parking in the lot behind the hotel. make sure your car has a solid parking brake because parking back here is basically on a hill with no curbs or anything to stop a car from rolling. i think we paid $-- a night to park at the hotel. so plan ahead for this extra cost. we knew about this cost ahead of time so it wasnt an issue. the rooms were clean and comfortable. however our room faced the highway. it was extremely noisy and if you have a hard time sleeping with noise i would have a hard time recommending this hotel. perhaps you could request a rear facing room if it is a problem? i can sleep through anything and so can the rest of my family so it didnt bother us too much. the pool area is also really nice looking for a courtyard. they have furnished it with some classy outdoor furniture that is also very comfortable. however when we arrived at the pool there were no pool towels available. there was a stack of hand cloths from the gym stacked up but they must have been a joke. there is no way those would have been able to dry off a baby let alone a full sized adult with a hand towel. it think this marriott really dropped the ball there. it appears that this location caters to youth sports teams on the weekends. there were a bunch of different youth soccer and football teams staying there. they even had a special breakfast set up for them every morning. so if you are a coach of a sports team you might want to look into that. for us it was more of a negative. there were a lot of young kids - teenagers running around unsupervised. it made a noisy hotel even more chaotic. lets just say you dont want to stay here over a weekend if you are looking for a quite place to relax. we were at sea world and legoland all day so it didnt bother us too much.',not_happy
id17794,' stayed one night for a rockette show. no complaints to report. the hotel and room were clean bed comfortable and service good. too far to walk to touristy places. cab to the rock cost $--. restaurant was okay with fair prices. swimming pool a bonus about -- long and --f. lots of restaurants and cafes around the hotel i splurged for valet parking.',happy
id17795,' the good news is that the pier - is very well located and has two good restaurants ruth’s chris steak house and mccormick and schmick’s as well as pizzazz tuscan grille right there. the bad news is that our room was very musty and had a very noisy through the wall heating system. there is a construction site across the street and they started work early (even though it was saturday). would look for another hotel in baltimore if we visit again.',not_happy
id17796,' we were going to sea world in san antonio and honestly just looking for a hotel close by. it worked for us. the people up front were very friendly the free breakfast was really good (waffles juices cereals muffins fruit etc.). everything is around there within - miles there are countless places to eat a walmart everything you really need. you can literally walk to - places to eat! is it the nicest no but that doesnt bother us. the pool was a good size and very clean as was the pool furniture. my girls are -- and -- and they stayed in the pool for almost - hours. the beds were comfortable everything was clean inside the room. the things that are most important to me is safety and cleanliness.. this in my opinion passed on both accounts. everyone is very nice that works there and the people staying at the hotel were also very nice. and it is not even -- minutes away from sea world!',happy
id17797,' let me start by saying that i gave the location a - for one reason only: i came to sf to eat and play in north beach! this hotel is perfect for you if you are looking for the same and dont plan on spending much time in your tiny room. there is a parking garage below (an annoying $--) but if youve ever circled this part of the city looking for parking youll pay it and think nothing more while enjoying a sidewalk meal and trying to interpret exchanges in italian between octogenarians then sipping your second dark and stormy while (re?)reading howl at vesuvio then strolling mere steps back to your room. it is a clean room in a fun part of town... what more do you want?',happy
id17798,' i went to the fairmont for a conference and was very satisfied. the staff were incredibly friendly and helpful from the second i arrived. there was not a hotel shuttle from the dfw airport and the front desk recommended an express shuttle that i never saw at the airport. plan on taking a cab or driving to the hotel. the room was a decent size and it was clean. it had almost all of the amenities i needed including an iron a hairdryer and a sizable desk. the desk chair left something to be desired and the extra charge for an internet connection seems odd at a conference hotel. i ordered room service for breakfast the first morning and it hit the spot. even the healthy breakfast had generous portions although it should for the price. the conference food was also quite good for such large scale service. the view from the -th floor was nonexistent so request a higher floor if that is important to you. there was a bit of noise from the hall outside and housekeeping is persistant so use that do not disturb sign! the -th floor terrace and swimming pool are a lovely spot to get some fresh air although it wasnt quite swimming weather. the best part of this hotel was the bed. do not lay down if you are not planning on falling asleep immediately! i never sleep well even at home. if there was a way to smuggle that bed home i would have done it!',happy
id17799,' very convienent location. nice pool with a bar and hotel restaurant on site is good too!',happy
id17800,' the hotel is in a great location near the conference center .. actually next door and convenient to the team and eating areas... a great spot to run or walk along the marina... the fitness room is nice. lots of machines .. if you are in san diego i highly recommend you rent a car and drive to la jolla. there is a place called the children is pond which has lots of sea lions.. you can see them sunning on the beach and playin in the water !!!',happy
id17801,' we found the employees at the hyatt to be very friendly and helpful. the lobby and common areas were clean and well kept. the room was fine. we like having a refrigerator. i would say the room was average. there was a stain on the carpet by the bed but things were cleaned every day. could maybe use a little refurbishing. the view of the bridge and river was very nice. we loved the area and it was an easy walk to many restaurants and stores. very pretty strolling along the river in the evenings and the free concerts at penn is landing on friday evenings were excellent.',happy
id17802,' rooms small and old. pariing in a strange place to get to. hotel being built next door shuts off view of the riverwalk. pool and hot tub was nice. below ground riverwalk was teriffic above ground a slum.',not_happy
id17803,' both the staff and amenities were beyond my expectations. i very much enjoyed my stay and would certainly return in the future!',happy
id17804,' have reasonable expectations and dont be fooled by pictures and website description. this was formerly a motel - and for all intent and purposes still is with a different name! if this is what your looking for you will be just fine. the stained carpet outdoor hallways bring back scary memories of childhood road trips to grandmas where mom and dad put the fam up for the night for $--.-- with a free breakfast. the queen bed is the size of a slightly oversized twin barely big enough for one however if you like an extremely intimate night of sleep with you partner on a slate mattress with paper like sheets you may enjoy this and even consider it a feature. privacy not here however if you are really into eaves dropping and possibly pi work this is your spot as you can hear everything from a toilet flush in the next room to the homeless man sleeping outside your door snoring. again i want to be clear as this is a negative for me and my partner this could again be a feature or positive for you and yours. in summary this is a motel not to be confused with a hotel if you like the features described above enjoy your stay if not be warned',not_happy
id17805,' we just returned from a stay at the grand resort. overall it was a very nice place. staff were very friendly without being overbearing. the resort itself was rather spread out so location is important. if you are attending a conference make sure you are located near the conference center. if you are here for the waterpark stay near the water park. the rooms were nice but i wouldnt call them - star. other posters are correct in describing them as embassy suite-like. they are functional but not plush. bathrooms are very small and having the sink outside the bathroom itself placed it right in the middle of your bedroom which entailed waking up anyone if you had to wash your hands at night. the water park is closed too early in the season. despite being in the -- is the park was closed. although there were quite a few pools scattered about the property itself the water being tolerable (as they were somewhat heated) and had jacuzzis attached to each pool. the lobby itself is very impressive opening up right on the golf course and at nice with fires lit at each table offered a nice ambience. the bartenders were great too. prices were a tad high for food -drink. food was nothing special but we only ate once here. plenty to do in the phoenix area for kids. my biggest gripe (like many others posting here) is the resort fee. $-- plus tax is alot to charge. i laugh as you could tell the poor front desk clerks must get abused daily w- questions. they give the scripted response we offer many amenities that are included in the fee let is see: water park--closed kid is club: closed world class gym: could not enter as they did not allow kids (kid is club closed) free paper: usa today wow big deal- plus no paper on sat+sun free internet: cheap hotels down the street offer free internet plus a free breakfast. im sure when the waterpark is open that the fee is worth it however during the offseason management should have a little common sense and reduce the fee. so overall not a bad place but go only if you are able to use the vast amount of activities offered at the resort. a word of caution to those unfamiliar with the area. if renting an auto make sure you are very careful in inspecting your car and filling out the inspection form prior to taking the car. the phoenix area is notorious for very narrow parking spots (the resort has very tight spaces) and most cars have a few side dings-scratches. also check the windshield for any chips as it is very common to sustain windshield damage driving in the southwest. good luck!',not_happy
id17806,' i wouldnt have stayed at this hotel if it werent the --k points promotion. i arrived at the hotel late in the evening. i was quite surprised to learn that the hotel guests have to park at a dedicated parking garage so that the restaurant guests can park in the open spaces around the building. the garage was more than half full which indicates quite many guests however i see none in the lobby during my two days stay. both the front desk and the rsvp -- restaurants are severely understaffed. the rooms are old. i chose the sleep number bed room which was later proved to be a bad decision. the controller fob of the bed has very hard-to-press buttons if the buttons ever worked. i ended up sleeping on a bed with dual firmness and i can only make half use of the bed. the water pressure from the shower is very low (or they try to be very conservative on water). cheap facial issues. overall i wouldnt recommend this place unless the price is great and only one night is needed.',not_happy
id17807,' we wish everyone ran a hotel this well! very friendly helpful staff comfortable lobby with complementary wine in the evening and a fireplace; delicious free coffee in the am. we stayed for - nights then left to stay with friends for a few days but when the east coast got snowed under we ended up having to stay in sf for - more days (big problem eh?) and liked this place so much we came right back. when we checked back in the valet remembered us and sent up cocoa and biscotti to our room as a hello. wow. walking distance to great restaurants transportation easy valet parking. rooms were smallish but bed was quite comfy free wifi a staff that genuinely wants you to enjoy your stay. well be back for sure!',happy
id17808,' the blakely was perfectly located between central park times square and fifth avenue. small and friendly staff - fairly large rooms with baths not just showers. breakfast was ok but unexciting. wonderfully comfortable beds. we hope to return in the future.',happy
id17809,' nicely appointed. large comfortable rooms and beds. even a microwave in the room. friendly and accommodating service. great value. the only slight negative would be the bar-restaurant who serves rather uninspired food.',happy
id17810,' this is a good value and great location. the rooms were clean the beds were comfortable and the location was excellent. the only issue i had was that my husband and i were traveling on our anniversary and the hotel was not able to get us a king bed. so we had a room with two doubles - not very romantic. one night i awoke to my husband sleeping in the other bed...it is our anniversary and were sleeping in separate beds! but other than that i think it is a good value and would recommend the hotel.',not_happy
id17811,' yes this hotel is perfectly placed for tourists touring washington dc. a short ride from the regan airport and a couple of blocks from the white house. i had a perfect stay here front desk were really helpful and we upgraded to a mini suite which was lovely! we had use of the executive suite so had free continental breakfast each morning. the room was kept very clean and we slept really well in the king bed. one night we were taking pictures in the entrance foyer and one of the restaurant employees came out and offered to take our photo together ..thank you we really appreciated that. there are some great restaurants close to this hotel to suit every budget. when we return someday we will have no hesitation to stay here again.',happy
id17812,' my friend and i stayed at the club quarters for two days in nov. ----. the location of this hotel is great. very close to the train station (i took the train my friend drove in) and within walking distance to historical attractions shopping restaurants etc. there is a small shopping center down the street with a garage where hotel guests can park their cars. parking is kind of pricey but you get a small discount from the hotel. we were easily able to walk to the liberty bell independence hall and the hard rock cafe. there was a cvs pharmacy next door and plenty of other drug stores in the area. the neighborhood was good my friend and i were walking around looking for a place to eat late at night and felt perfectly fine. the room was a little smaller than i expected but not too terribly small. the beds turned out to be single beds which i wasnt expecting either but they were adequate for sleeping one person each. the computers with free internet access in the lobby were a great perk too. there were a couple of negative aspects... the check-in process was a little strange. there are several atm-like machines near the desk that you are supposed to insert your credit card into for checking in or out. i wasnt aware of this and just went straight up to the desk. the girl made no mention of the machines and checked me in on the computer. the next day i received several phone calls from the desk telling me that i didnt supply a credit card when i checked in and needed to give them my card when i checked out. each time i told them i would but they apparently didnt get it because they kept calling even leaving voice messages while i was out. also the staff was a kind of unprofessional. when my friend and i got in the room and were getting settled we heard some really loud people outside the room. we looked at each other and decided we should have a look out the peep-hole to see what was going on. it turned out to be the cleaning staff. there were some in one of the rooms cleaning and others in the hallway talking very loudly while they worked. we shrugged it off and decided to call the desk to ask for a cab so we could go out. we called three times and no one answered so we went downstairs to ask in person. the girl at the desk seemed very overwhelmed. there were some unhappy guests whose rooms still werent ready (it was about - p.m.) and the phone was ringing in the background (which she was ignoring). finally a guy came up to the desk and answered the phone and started to check in guests as well. shortly after he arrived he and the girl got into a brief argument in front of everyone. overall club quarters was a decent safe place to stay with easy access to the rest of the city. i wouldnt say it was above average but for the price (approx. $---night through an online travel site) i wouldnt mind staying there again.',not_happy
id17813,' andaz -th ave is a very pretty property with a great location in midtown manhattan. being a first time visitor at a chic boutique property i expected a nicer experience. i was fortunate in receiving an upgrade to an awesome room with a great view of the ny public library. room was very modern and large with a unique and roomy rainwater shower system. the free snacks and non alcoholic beverages were a nice touch as was the free wine in the lobby from ---.. maybe because i am not as chic as the hotel i received poor service at times. twice i asked for local recommendations and didnt receive an answer while i was seated in the lobby area and more than once the host aka concierge bellboy receptionist and check in person wasnt knowledgeable enough to answer. the hotel really needs a dedicated concierage. it is wonderful that the hotel offers free wine but it is chaotic in the lounge area. the poor hosts are running back and forth between the check in area and the lounge often times making it difficult to get your drink. much of the problem seems to be that the hosts are required to do everything. please get some bellmen and a real concierage! overall a nice stay but it should have been better.',not_happy
id17814,' jose rosales was so help during my check-in and check-out last week! his mannerism was very professional and he was very efficient!',happy
id17815,' stayed at the marriott metro for - n ights with my - year old son. valet parking is a bit pricey but the location is excellent. metro stop is right outside your door and its within walking distance to the mall and all of dc is attractions. also several good restaurants within walking distance. on site restaurant was ok but not great. service was a bit slow. the gym is huge and excellent pool was pretty darn cold though! room was nice but nothing exciting. staff was very pleasant. overall a good stay. would recommend due to location.',not_happy
id17816,' my wife and i stayed at the fairmont last october to attend the rally to restore sanity and to my surprise and pleasure were joined by steven colbert and his entourage! (a little shorter than i would have expected...) nothing undersized about the hotel however. a major renovation is winding down but all the public spaces have been completed and one would never know the work was going on. the staff is young vibrant and very attentive --- not a single stuffed shirt. our room was well-appointed bed was very comfortable (firm mattress) and the down comforter and bathrobes made us feel very special. recommend getting a room facing the inner courtyard especially on the lower floors. we only dined for breakfast which was slightly above average (they do offer a unattended daily breakfast buffet). a short walk from the hotel to georgetown for shopping and eating and a slightly longer walk to the metro station for sightseeing. a little out of the way for heavy sightseeing (the mall is six or seven stops away on the metro) but perfect for a leisurely dc visit that includes a lot of time in georgetown.',happy
id17817,' i was blown away to find a comfort inn for $--- a night (aaa rate) which included a hot breakfast right in the middle of the theatre district... even more blown away when i got there... check in was easy and fast.. the room is very decent - and the bathroom seemed abnormally large! i noticed later i had a handicap accessible room - which probably explains the extra large bathroom. i was right next to the elevator which worried me a little but the noise wasnt too bad. the only down side was the cleaners trolly outside the elevator - the cleaners werent loud but they had a walkie talkie on that you could hear through the door at -:-- a.m... i was awake so no biggie - but bring ear plugs anyhow if youre a light sleeper because you are in the middle of hell is kitchen and people do honk alot in nyc it seems! the bed was comfortable the room was super clean (the bathroom was all white and spotless!) comes with mini-fridge - and there is a nice grocery store a block away which helps keeps costs down while in nyc... the subway is on the same block! short walking distance to all the theatres! i will definitely be coming back!',happy
id17818,' i am writing this review on my last afternoon-night at the whitehall. i was very nervous after pricelining a room in chicago and coming up with the whitehall. i started to read the reviews (too late now did a best price in the blind) and was quite concerned. i couldnt wait to tell everyone that my experience was much better and absolutely trouble free. i read about complaints of musty smells dirty sheets dirty bathrooms rude staff bad elevators bad water pressure; the list seemed endless.... so as i approached the hotel on super easy public transportation (blue line from ohare walk - blocks to michigan ave and take one of many buses north to delaware walk less than a block and youre there) i took a deep breath. the gentleman that greeted me and checked me in was very polite. there were no problems with my reservation. in minutes i was on the waiting elevator up to my room. yes the elevators are small. big deal. i was on it a total of -- seconds in the four days i was in lovely chicago. on to the room: another deep breath as i opened my door. it was quite warm in the room - -- degrees. a-c was set at --. uh oh! before i panicked i tried turning the thermostat up to a more reasonable temperature - -- degrees. sometimes older a-c units freeze up if you tax them too much. if it was trying to cool to -- degrees as the thermostat was set to maybe the unit was froze up... dont know if that was the problem but the room cooled to -- degrees within -- minutes of my adjustment. it was perfect for my entire stay. the room was clean and nice sized. i got an end of hall room which meant - sets of windows and great views of the city. also - no noise from neighbors. fantastic. i would definitely stay here again. the location is fantastic. the staff was polite. the room was everything i needed. great job whitehall hotel!',happy
id17819,' stayed in this hotel a few times last time for brief business visit. it is just very practical and offers excellent value for money. location is really great close to times square and theaters but just a bit away from the real busy areas. the staff is very friendly and helpful. rooms are just fine; nothing exciting but clean and with all necessary amenities. no bar or restaurant. but who needs a bar or restaurant when you are in nyc; there are plenty of places to go. there even is a connected restaurant next door where i had one good breakfast.',happy
id17820,' this hotel is close in proximity to beale street and most attractions. rooms are very large spacious and well kept. management is very nice and accommodating. this isn’t the peabody but for us it works perfectly! we have stayed here two out of three times and will continue to stay at this property!',happy
id17821,' the hotel is clean and convenient in the financial district. room is considered small for me since im not a new yorker but according to my friend it is relatively larger in manhattan. cant get - beds arriving -pm so i dont really know how early ppl should arrive to acquire one. cant even get king bed room but only a minute ago the other staff just answer the phone saying the only room left is a king bed so dont know what was going on there. maybe booking through -rd party isnt considered important to hotels. breakfast not included but the free wifi is a plus. had a good time with friends and family so did not care too much about it. to sum up i really dont feel the high rating of this hotel.',happy
id17822,' first of all the location of the andra cant be beat. walking to nearly every sight in seattle was a breeze. however i strain to compare this boutique hotel to the others i have visited on the west coast. the amenities were lackluster the weightroom seemed like an afterthought and the staff was astoundingly incompetent and insincere. they seemed to know next to nothing about the property or the city and the management seemed to be hiding out in some alcove behind the desk. overall if you have money to burn and are looking for a staff to challenge your patience you will not be disappointed. wether that equals a happy stay because of the location is up to you.',not_happy
id17823,' most w hotels are known for their unique-modern hotel themes. the w hotel in washington dc lives up to its brands expectations with a contemporary designed lobby that gives every visitor a unique vibe from the moment they walk through the hotels entrance. my hotel room was nice clean and had a brilliant view of the us treasury. the w washington is known for its rooftop which overlooks the white house and the entirety of the us national monuments. it is a site worth seeing and as a student who lives in washington dc it is a routine hot spot to grab a drink with friends while overlooking such a beautiful city. however if you are looking for a hotel that is quiet and traditional i would not recommend booking your stay at the w as this hotel is always full of young adults mingling especially thursday nights! yet if you are looking for a hotel with a great location and social scene then the w hotel in washington dc is perfect for you!',happy
id17824,' the hotel is located in a wonderful area you can reach many interesting shops galleries and restaurants in walking distance. the staff is exeptional and helped us by our wedding-preperations. friendly patience and never tired of trying to please us completely - we have been given the feeling that everything was taking care of and the atmosphere was great - an oasis inside this great living city! the rooms are clean lovely decorated with the most comfortable bed & pillows....perfect. you will never regret you stayed here... :).....try it you wont be dissapointed.',happy
id17825,' the hotel is somewhat outside of downtown san diego; so if you are planning on going to sea world the convention center or the zoo this may not be the hotel for you. however if you need to be north of downtown la jolla del mar etc. this hotel is great. the rooms are typical hotel rooms...nothing out of the ordinary...but perfectly adequate and large enough for a family of - (with an air mattress). the rooms are very clean and the beds are comfortable. the bathroom is typical and very clean as well. the breakfast has somewhat of a variety but the quality (especially of the hot foods) is jut ok. again not gourmet but perfect for a family of -! the pool area is small but adequate. at least when we were there there were lots of people at the pool which i find to be nice. be aware - this hotel is in an area that houses qualcom and other companies. there are about -- trillion people that work here and there seems to be only - freeway entrance. if you leave the hotel between - and - pm plan accordingly. it can take ----- minutes just to go a few miles. i certainly dont hold this against the hotel but just wanted you to know! all in all i would definitely stay here again if we were coming to this area of san diego.',happy
id17826,' the room was ok clean and spacey. mostly very friendly staff. walking distance to downton is the big advantage! but pretty noisy next to the hw. missed - days bagels or bread for breakfast there were only sweets. we would return again.',not_happy
id17827,' weve stayed at embassy suites - love field for several years. each year we return because there is no better place to stay! the manager is reception is enjoyable the fantastic breakfast and dinner offerings are great. why bother staying anywhere else?',happy
id17828,' the hotel was clean and the beds comfortable. the staff was friendly and helpful. the shuttle to downtown was very convenient. the - bus passed near-by and took you to downtown in about -- minutes. we took the blue line to the metra station to get to the airport. i honestly don t see what so many people were complaining about. if you want luxury stay somewhere else.. if you want comfort and convenience this place works.',happy
id17829,' because of work i travel to boston twice a month and stay at this amazing place. this is not just comfortable but everything about this place is unmatched. the service the luxury the rooms and the amenities: a class apart! if i were to pick up on something it would be the internet connectivity which becomes overloaded and unreachable with the number of guests lodged.',happy
id17830,' this hotel is beautiful with great staff and amenities (food and drinks). the room was very nice and large. the location is directly across from the charles street t station so it is easy to get around. also easy airport travel by t or cab (about $--). the only drawback was we stayed on a weekend and it is the local hotspot so we couldnt enjoy the bar at night. it was packed friday and saturday night with a -- minute wait just to get in. great bed!',happy
id17831,' this was a nice hotel at a great internet deal price of $-- total (taxetc) the desk clerk was very pleasant the room was clean and had a mini-fridge & microwave. besides the beds the room also a couch that could be turned into a bed. the shuttle to the airport was convienent and quick. dont know about the parking situation as i didnt have a car. id definitely stay there again.',happy
id17832,' the beds are cosy the showers are beautiful and clean great bathrooms nice lobby good food nice pool walking distance to the office.',happy
id17833,' we arrived at the parc -- hotel after a long drive from los angeles. check in was fast and efficient and as we walked into the main lobby we were suprised at how grand it looked. the room was lovely and spacious with two large queen beds. we had our towels changes every day and the place and room spotless. the location of the hotel was great as it was only a couple of blocks away from union square. the cable car stop is only a few blocks away too and within walking distance. while you are staying in san fran you must go to alcatraz it was actually the best thing about san francisco. we managed to see the whole city in two full days but that was not done at a leisurely pace! also the golden gate bridge was spectacular and longbard street was cool too. visit pier -- to see the sea lions and look round the shops and attractions. the only thing i didnt like about san fran was the amount of homeless people on the street. me and my friend wanted to go out for a bite to eat one evening and no sooner had we left the hotel and walked a couple blocks we were harrassed by homeless people. i am usually confident in large cities like this i have been to many places but i have to say that in san fran i felt very uneasy. we ended up getting a subway sandwich and eating it in the hotel room!! this was a shame as we would have loved to have sampled the food in china town etc but as two young women we did not feel safe at all. the hotel was lovely though and if they could pick it up and put it in another location it would be ideal. if i decided to go back to san fran (which i dont think i ever will but never say never) i wouldnt stay here as a loan female or small group of women. the only way i would feel safe is if i went with my partner or in a large party.',not_happy
id17834,' when i was at this hotel...their garage was on fire and we had to wait a while to go back in. i did not find the location too good....the rooms were basic with a capital b.....it smelled of cigarette smoke all the time and i had a constant headache...i didnt like it too much.',not_happy
id17835,' this is a grand old hotel! it has a huge lobby long n wide corridors and big convention halls. i enjoyed my - week long stay here and hope to return soon. plus - location - the hotel is just -mins walk away from the metro station and -mins away from the famous woodley park-zoo. there is a market just opposite the hotel where you get cuisines from all over the world including three indian restaurants. all basic things like --eleven drycleaners salon etc are available in this market. cafe shop - the hotel has a small cafe shop that is open till -pm and serves coffee sandwiches and other snacks at a reasonable price. so in case you are feeling tired to step out of the hotel you can simply buy some eatables from here. room size - this is actually both a plus and minus. the first time i stayed at omni i got a small corner room with cracked walls. however this time i got a big room with a small balcony with a great view! the bathrooms are a bit small but had all basic amenities. no complains. there is also a walk in closet with enough hangers. freebies - if you sign up for the hotel loyalty program you get a free beverage daily! along with free internet as long as you stay. concierge - the staff at the concierge desk is very helpful. they suggested dining options and even made reservations for us. they also helped us with the hobo bookings. staff - the hotel staff is again very helpful. i had problems with my room keys twice (i lost them once and the other time they wouldnt work!) but the reception fixed it with a smile. minus - lobby - this hotel seems to the favored conference venue. there are lots and lots of people always hanging around in the lobby and sometimes you feel as if you are in the wrong place! this is not the place for you if you are looking for a quiet cosy surrounding. having said this the rooms are not noisy so once you are away from the lobby its all quiet. long corridors - as mentioned earlier the hotel has long corridors with two wings. this makes it a long walk from your room to the lobby and finally the exit door. so do keep this in mind if you are travelling with young kids or old people.',happy
id17836,' i normally stay at this hotel for pleasure but this trip was business related. i was genuinely pleased that the service for business travelers is as personal warm and genuine as when my husband and i travel for pleasure. i had the opportunity to experience the cuisine served during my business luncheons receptions breakfasts and dinners. serving over --- attendees at once can be challenging but the food was delicious well presented hot when appropriate and chilled when expected the service was attentive gracious friendly and most important i never felt like a number - i was always treated as an individual and a valued guest. i would highly recommend this hotel for pleasure and i hope my business travels take me to this property over and over again.',happy
id17837,' my wife and i booked through name your own price site. this particular hyatt was not my first choice. it is downtown within walking distance of --th street but slightly further away than some other options. there is nothing that really jumps out at you here in terms of uniqueness but as a hyatt you know what to expect and that is the goal for many business travelers i suppose. beds were comfortable. thermostat was in working order and kept the room cool. there is a fed ex office center in the same complex. plenty of good restaurants near by. would recommend if you can get a discounted rate are here for business and- or already like hyatt properties.',happy
id17838,' i stayed here in march for a family wedding weekend the hotel was very comfortable and clean. the front desk staff was incredibly nice and helpful check-in was a breeze. i loved the comfy beds and the great location. wireless internet was something like $---nt a bit nuts considering this is not exactly a budget hotel. there were also weird jungle-water sounds playing in the elevator which always made us giggle a bit. all in all it was a good stay and the free illy coffee in the lobby was a nice perk too.',happy
id17839,' we stayed for two nights on a last minute trip. while the cost seemed comparable to michigan ave the location leaves a bit to be desired. this hotel has an entrance below the elevated train and really appears to be a nicely converted office building. we actually thought the gps on our rental car was wrong and drove by the entrance twice before finding it. the neighborhood was a bit seedy but we were able to find a nice italian resturant a few block away (tratttoria --). the rooms are very nice unique and not at all like a generic chain. there are no views. the staff are nice. theyve done a nice job with what theyve had to work with but due to the location we would not choose to stay here again.',not_happy
id17840,' a very nice hotel located on town lake with a walking trail located next to it. walk a short distance on congress ave bridge to see the bats.',happy
id17841,' stayed here --days for meeting with wife. excellent location next to grand central station and short walk to theatre district but so many little flaws that just shouldnt be in such a prestigious hotel name big city and for $----night. here they are: king-bed room too small for - people no coffee pot in room no stands to place luggage uncomfortable room temp and thermostat really didnt work tv channels only analog no wi-fi only - sink in bathroom basin small and not enough space for - people to keep their toiletries shelf over sink where you could hit your head if you bend over to wash your face alarm clock woke us at -am (we didnt set it). i would only stay here again if i could get a larger room for a much lower price.',not_happy
id17842,' this was just a wonderful stay - i cant think of anything these folks missed! rooms had a microwave and a larger fridge (great for road travelers and for take out box people like me). also a nice touch was the in room safe that was easy to operate. free wifi with no code to enter. clean towels sheets and bathroom. a quiet and well functioning a-c (and a quiet place overall). and to top it off a full continental breakfast (not just the dry cereal and oj but hot steaming eggs biscuits and gravy waffle makers - the works!). many thanks to the friendly and effiecient staff i would definitely stay here again!',happy
id17843,' my trip to nyc was amazing!!! i had such a wonderful time and everything was just perfect! well almost everything....everything except flatotel! while staying at flatotel i was electrocuted while trying to plug my mobile phone charger into the outlet. i filed a report and a mainenance guy came to the room to check the plug and nothing happened to him so his response was that it was fine. i said well it may be for you right now but i could not let go of the plug while getting volts sent through my entire body. another gentleman came upstairs to see me about -- hours later to ask if i needed a doctor. the next day my lap top my lap top bag and a bunch of french resources (i am a french teacher) my friend is lap top cord and international plug converter were stolen from our hotel room when we left for nye celebrations. i didnt feel that either of these situations were handled well by the hotel. reports were made internally and i was told repeatedly that they were going to take care of everything for me and that they took these matters very seriously but then once i left manhattan i never heard from them again. i left all of my contact information (with - different people in person and one other on the phone when i returned home) and whenever i called i got passed around to - or more people and never got straight answers. once i finally got in touch with the director of security he told me i needed to file a report. this should have been told to me at the hotel when it happened not --- weeks after the fact. the hotel said they were taking care of everything for me so i assumed that everything....actually meant everything... once in contact with this gentleman i was made to feel like the robbery was my fault and that i must have left my door open. i was getting no help from him so went ahead and called about - different numbers until i found the right one to make a robbery report with the nypd. i was just extremely let down by this hotel. it was a really great corner room (minus the rock hard bed) and so close to time square and definitely would have been happy there if it werent for these - awful experiences.',not_happy
id17844,' this is a great place with a great location -- -- minute walk to the franklin institute ----- minutes to the independence hall historic area with lots of other stuff in between. from the first phone call to checkout the service we received during our --night stay was cheerful friendly personable and extremely helpful. every staff person we met (every one!) was eager to help and went above and beyond our expectations (which are pretty high) to answer our questions and respond to our needs. they made it a fun place to stay. our room was on the -th floor with a balcony (no extra charge) overlooking the benjamin franklin parkway -- great views of the saints peter and paul cathedral fountains and the parkway. sitting on the balcony made for great people-watching in the mornings and evenings. the room was big with a big walk-in closet and full kitchen (stove dishwasher fridge microwave) that made it easy to walk to the nearby (-- minute walk) whole foods for breakfast and dinner food if we wanted to eat in. it was very quiet and comfortable and the beds were just fine. the swimming pool (on the roof top) and the laundry room were added pluses for our family. this hotel is definitely not new but is well maintained and feels very comfortable and homey. you can tell that theyre making upgrades along the way and it is really a nice place. it is not as posh as some places but for us it was perfect. id trade posh for excellent service convenient location and comfortable rooms any day.',happy
id17845,' i spent a week here and this is one of my favorite all time hotels! having a hotel with a view of the water backed by a small shopping center w-supermarket within - mile of downtown san diego cant be beat. the shopping center had a couple of restuarants and a grocery store so i was set for the week. the walking path led to a large park where i attended a cultural festival on one day and listened to bands on another day. this location was within - miles of my work location i couldnt have asked for anything more... the staff was wonderful as well.',happy
id17846,' typical budget motel no shampoo no hairdryer and no alarm clock. the room was clean but this was a seedy section of town with foot traffic through the parking lot all night long.',not_happy
id17847,' the internet was down the first - days of our visit. once it was up it was great. the house keeping staff didnt always empty the garbage.',not_happy
id17848,' second time staying at the tuscan inn at fisherman is wharf. went on a -- day alaskan cruise from san francisco. the tuscan inn was a short walk to the cruise ship terminal. got a cab for the luggage. we stayed here about -- years ago and they still have the wine and cheese from -:-- - -:-- p.m. nice touch.',happy
id17849,' grand lobby and great customer service at front desk. hotel is in an excellent location. only complaints: internet service in rooms is not wireless and there is a fee - even budget hotels are offering free internet service these days; and had to wait a long time for service in the hotel bar both to get my drink and then my bill. otherwise not a bad hotel and has seen some improvements since starwood bought an interest in the hotel. i would stay at this hotel again but be sure to use a discount booking service.',not_happy
id17850,' four day stay at chancellor was wonderful. we love small boutique hotels and this one really fits the bill. very well maintained clean with friendly helpful staff in the best location. convenient to cable cars busses etc. we used the valet parking and were glad we did. allow ----- minutes for car delivery. good coffee and cookies and fruit all day in the lobby. our room was on --th floor back corner so there wasnt much of a view but we werent there for the view. a front room would have a great view toward union square but might be noisier. our room was completely quiet. small cozy rooms with tiny bath but very well cared for and clean. we would certainly choose this hotel again. we skipped the touristy sears fine foods but it is right next door for those who want to wait in line for breakfast. the hotel breakfast was very good and we took advantage of an offer to purchase a $--.-- coupon for food or drinks for just $--.--. with that a nice breakfast for two cost only $--.-- plus appropriate tip. highly recommend this hotel.',happy
id17851,' it was our first time in nyc and we wanted to be near the center. we knew it was going to be expensive staying in manhattan but we didnt want to be bothered with the constant commute if we stayed in nj where the lodgings were a bit cheaper. we were lucky to have found a good deal at the comfort inn theater district we ended up extending our stay for - more days. the hotel is very convenient to the subway a good --- minutes walk. it is two blocks away from times square so it wasnt as busy or noisy as the hotels located right smack in the middle of the square. the hotel is clean. the rooms were spotless specially the bathroom. the breakfast buffet though limited was enough to start one is day of sightseeing. they had both hot and cold selections. the dining area was a bit small so it gets a bit crowded around ---am. coffee and tea is available at the dining area the whole day. staff were friendly and accommodating. very helpful in giving directions! well surely stay at this hotel on our next visit.',happy
id17852,' an extremely well run inn. the entire staff is competent helpful and very pleasant. breakfast is delicious and coffee and tea always available. the rooms are newly remodelled clean and nice. the beds are extremly comfortable. the area is coming up very nicely.the arts centre is nearby and the new extended part of riverwalk is -.- blocks away.',happy
id17853,' --nd and broadway virtually on times sq - cracking location. arrived @ hotel late as neither of us possess a credit card we paid a cash deposit which was very reasonable for - nights. staff reasonably polite but very helpful and efficient some more',happy
id17854,' i stayed in the presidential suite at the hotel in december ----. i was pleasantly surprised with the double-headed steam shower in that room and was with the overall services provided by the hotel. the staff was overly attentive and couldnt do enough for me. very close to the airport and the company i had a meeting with.',happy
id17855,' we stayed here for an orioles game and selected this hotel for the convenience. we have stayed at many inner harbor hotels over the years and this was one of the best. i booked a ballpark view room and was not disappointed - just like sitting in the stadium. the price for the room - considering what other hotels charge - was what i would expect. a few negatives however but these did not really impact my rating. first check in was slow because there was only one person working at the desk at -:-- p.m. on a sunday. second the restaurant was in a part of the hotel which is across the street. yes you can get there through an enclosed walkway but it didnt feel like part of the hotel. we ate there for breakfast - be prepared for the prices. the breakfast buffet was $-- which i feel is high even for the area. one surprising thing was how quiet this hotel is. at other hotels you could hear the sirens all night. that didnt happen here. if you want a great hotel convenient to the stadium this is the place to stay. if youre worried about convenience to the harbor this one is an easy several block walk but there are comparables closer to the harbor that i would look at.',happy
id17856,' we booked the bilevel suite. unfortunately it sits next to elevator shaft and the room was terribly noisy from this. sounding very much like a helicopter landing on the roof all night. additionally there is no pool. not a big deal but my kids were looking forward to that. front desk staff very nice but very understaffed. when calling down to front desk it literally took minutes for them to answer. this happened several times on both days of our stay. the hotel was very nice about about my room complaints and took money off of the room which i appreciated. i will say all in all that they were very nice folks to deal with. there are only two elevators. one was broken down so it made going anywhere very slow. it seems to me that this hotel overall needs some updating.',not_happy
id17857,' we missed a connecting flight in phoenix and had to stay the night. we are starwood members and spotted the aloft and thought if we have to be here why not get some points. had never stayed at an aloft before and was totally impressed. like a mini w hotel. very nice our room was spacious and very comfortable. beds great. staff was so friendly and very accomodating. we didnt have breakfast there but there is a cute little mini cafe. minutes from airport. great and easy place to stay.',happy
id17858,' just got back from my stay at club quarters in philly - it is clean but the rooms are a shoe box size. my husband and i could not walk past each other in the room and definitely could not be in the bathroom at the same time. that made getting ready a two hour event. the room is set up in a rectangle so you cant see the tv from the bed and there is only one chair so the two of us could not even sit in front of the tv together to see the news. parking is expensive - the website says they have a deal with the parking garage but they do not. i spoke to the desk clerk directly and he quoted me the prices of the garage - so that was an extra $-- for an over night stay. not to mention - there is no place to stop in front of club quarters and unload - it is on street parking for the city and unless you are arriving after-- pm you are not going to have a spot to stop so you will be lugging your items to and from the parking garage - one block down and over. construction going on in the hotel one elevator working for the entire place and unfriendly desk clerk the day we checked out makes me say to everyone go someplace else. for the amount of money you are paying there are many locations in that same area that looked much better to me. i would have moved if i had to stay longer then one night. beware',not_happy
id17859,' if you are looking for a simple and comfortable hotel for a short stay look no further. this hotel actually exceeded the expectations i had of a holiday inn express. i booked a room for a --day business trip. i didnt even get disturbed by the on-going construction. the hotel is conveniently located whether your interests are sightseeing or finding a place to eat at any price and anytime. the room was of a decent size quiet (i was happily surprised to not hear neighbors conversations) clean comfortable. the air conditioning was noisy but no more than other high ranked hotels i have been to. the shower-tub and the toilet are in the same small room but that was good enough for me since it was in perfect condition and very clean. the sink is located outside the bathroom with a spacious countertop. the garage is pretty tight and most of the time you have to park in front of or behind another car and leave your keys to a parking attendant. i am always reluctant to leave my keys but had no choice there. during my stay i went in and out about - times and there wasnt any problem. the parking attendant was always available right away. as far as breakfast it is always a plus for me to have free breakfast on site. the continental breakfast is typical with bacon & eggs cereal muffins juice coffee etc... the staff is very friendly and helpful. at the time of booking i needed a rollaway bed which i didnt need anymore when i arrived. the bed was removed within -- minutes. the only mishap was that i got stuck in the elevator with four other guests. awful for a claustrophobic person like me. i cannot penalize the hotel since this could happen anywhere. on the contrary the staff was awesome and maintenance arrived within - minutes of the incident. we were free -- minutes later and in the meantime were provided with water and towels through a small opening as they could prop the door open. the hotel manager was there every step of the way and offered us a discount on our stay. i am planning another trip to philly soon and this is definitely a hotel i will consider staying at again.',happy
id17860,' for the money ($----night) the alex was disappointing. here are some of the issues i had: poor building construction - even though it is new it is noisy you can here everything from the neighbors as well as the street. you can actually see the shoddy construction in the room walls. there was fashion over function. this hotel seems to cater to business travelers yet there was no internet connection only a tv internet service (pay per day). the desk was a joke a small little shelf that could be slightly expended by folding the shelf out in a very flimsy manner. no hotel parking. fancy flat panel tv but connected poorly so picture was bad. small elevator. minimal closet space and hangers. no pool or workout room. toilet flusher was a button that was so hard to push it took my wife both hands. the shower takes a trick to get to work that the desk clerk warns you about at check in but that is not the problem - by having to pull the plunger first and then turn on the water a blast of cold water or hot water comes spraying out at you and all over the bathroom. the shower head is one of those large rain poor style which could be nice but ours tended to spray towards the outside edges leaving a big gap in the middle where you stand. the clock is a total joke! it is so small and almost not even visible from the bed. when the phone message light flashed there was an associated dripping water sound. this was especially annoying in the middle of the night when the message light turned on even though there were no messages. i asked for direction by car from the hotel to jfk airport and both desk clerks had no idea how to get there! to summarize this hotel simply didnt have their act polished. from customer service to amenities it was sub-standard.',not_happy
id17861,' we just returned from staying at xv beacon while attending a friend is wedding in boston (wedding was at a different hotel). i cannot say enough good things about this hotel! i only wish we had been able to stay there more than one night. it was beautiful the service was impeccable (we got a free upgrade to a one-bedroom suite at check-in) and the room was amazing: huge flat-screen tv gas fireplace killer stereo with speakers everywhere (including the bathroom!) tv in the bathroom awesome rain shower and jetted tub and the most comfortable bed i have ever slept in at a hotel. the location is fantastic as well - right off of boston common and within walking distance to the subway and lots of the sights in the city. we were really impressed with the front desk concierge who called us shortly after we checked out to alert us that we had forgotten something (i think most hotels wouldve just tossed it in the trash). we werent able to return to get the item so the hotel express shipped it to us that day (shipping charges were billed to my card on file). oh and one minor little thing that i was also impressed with: for being such a high-end hotel the mini-bar prices were really reasonable! this is an expensive hotel but well worth a splurge for a special occasion (or if you happen across a great sale like we did!) i would recommend xv beacon to anyone!',happy
id17862,' great location friendly staff clean room. although i usually stay at the marriott i decided to try the orchard based on the reviews from tripadvisor. i was pleasantly surprised by the general hospitality of the staff. i highly recommend it.',happy
id17863,' we stayed here for - days and it was a fine hotel overall! good service excellent shower-jacuzzi free breakfast (just a simple breakfast but good enough) good bed nice area. you see alot hotels in the nieghbourhood bigger and more expensive but why pay for a hotelroom which costs --- dollars more. if the bed and shower-bathroom is good it doesnt matter where u stay? like everyone goes to a restaurant in the evening anyways.. i would recommend this hotel:)',happy
id17864,' we spent five nights there three years ago. everything was tops. the service was excellent the rooms were very nice bathrooms convenient and the location cannot be beat. it is close to everything! it is a typical new york hotel. we liked the ambience and the fact that it wasnt huge and crowded.',happy
id17865,' staff is so friendly & efficient id hire them all! outgoing & knowledgable girl bartender approachable & engaged chef friendly welcoming & helpful front desk...this hotel stay was honestly one of the best ive had - & ive been all over the country & to london... a truly wonderful experiece from beginnibg to end!',happy
id17866,' the rooms were quiet and comfortable. the staff was very friendly and helpful. next to the cherry creek bike path and near some very nice parks. i would definitely stay here again.',happy
id17867,' we picked this hotel off the net - never having been to memphis before we just took a punt. we were very pleseantly surprised from the moment the gentlemen on the door greeted us to the ladies at the front desk. the staffs pleasant manner continued throughout our stay and they could not help us enough. we felt at homeenjoyed the quiet and privacy but enjoyed this upmarket boutique style hotel where the staff truly out did themselves. we would love to stay again and hope to in the future.',happy
id17868,' we always stay here when we come to new york city. it is close to everything - subway times square bryant park restaurants and just a few blocks from where our bus picks us up. the hotel accommodations are very nice and the staff are always friendly and helpful. we always eat breakfast out so no free breakfast is not an issue for us.',happy
id17869,' we had a room with a king bed and an amazing view of quincy market. the hotel location is fantastic and the staff was very friendly and helpful. the internet was free valet parking is $-- per night . the room was beautiful and the bed was very comfortable.',happy
id17870,' the most positive point about this hotel is that the rooms are spacious and reasonably well equipped. on the other hand the hotel itself is isolated. there is practically nothing to do in the immediate neighborhood except perhaps walking to the southern end of china town which apparently is neither very attractive nor very safe. the restaurant and deli shop attached to the hotel are of very low quality. the (not so cheap) breakfast is lamentable. the staff is indifferent.',not_happy
id17871,' the rooms are fresh and sleekly appointed. the bed was awesome. the top of the strand is the place to go! the mojitos were excellent. my husband and i were there for a - day event at radio city music hall. it was so great to walk everywhere in one of the most bustling areas of new york. and it was conveniently located near penn station (we took the train in) as well as a dreamy korean spa nearby. wish we had more time to explore murray hill area. staff was efficient helpful and very pleasant. as everything is so new the restaurant was not quite finished. but we were inspired by our stay to return when it is open for more fun in nyc.',happy
id17872,' my wife and i spent six nights here ------- and loved it. we were in room -- which is a deluxe king (?). first-timers must prepare for the shock of the size of rooms relative to the price in manhattan. compared to other hotels where we have stayed this was almost palatial. (others in the hotel we met at the continental breakfast or the afternoon wine and cheese reception spoke of the smallness of their rooms. one said their sink was in the closet because there was no room in the bathroom.) so here goes: the location: excellent. the --- subway just around the corner (-- minutes from hotel to century -- at ground zero on the - express; the - to the - at --st and you walk up to the door of wicked ; etc.); museum mile & central park - blocks over; wide variety of restaurants in short walking distances; very very safe. the staff: excellent. everyone was attentive responsive friendly - all without hovering or phoniness. from doormen to maintenance worker we did not have a bad experience with a single person. these days that is almost impossible. the room: great! chandelier is a great touch. we had a small adequate cedar-lined closet with small safe robe-slippers; desk; plenty of accessible and available electrical outlets (six). we had no laptop but wireless service is free. the bed is easily the best i have experienced in a hotel. high count embroidered sheets and amazing pillows (not to mention the cashmere throw!) were a godsend at the end of long days of walking the city. each side table had three good-sized drawers. bathroom was spotless well stocked. soaking tub was a hit with my wife but shower water pressure was lame and need better lighting over mirror. flat panel wall-mounted tv would have been perfect had they carried fox news. in-room “honor bar” typically outrageously priced – avoid the temptation. the breakfast & reception: very adequate. the -- hr starbucks-style self serve coffee bar wouldn’t fit in my bag or it would be home with me now. breakfast reminiscent of european fare with artisan bread butter jams two hard cheeses prosciutto three types of cereals plain yogurt mini-crescents & danishes orange juice hot tea cocoa and milk. - to -:--pm wine & cheese reception (daily in spite of what you may read elsewhere) has basic chardonnay & pinot noir & several spreadable cheeses dried fruits and nuts. room is small with seating for only about eight but there is additional seating in the front “den” area. that said we had no problem getting a table. the service: great. we had two problems during our stay. first our tv remote didn’t fully work. it did take until the next day to get that resolved but was no big deal. second our window unit a-c slowly cratered over the first two days. we reported it on our way out one morning and it was working like a champ when we returned. housekeeping was impeccable. issues: update the hotel info books in the rooms-they had inaccurate information. improve water pressure for showers. add fresh fruit to breakfast spread.',happy
id17873,' we stayed at the mediterranean inn for - nights in mid april ----. since it was a budget hotel i wasnt expecting much but after reading the reviews in trip advisor decided it might be ok. we had a -th floor corner room towards the back of the hotel which made it nice and quiet we had a view of the mountains and two windows that opened in our room - we had - plush pillows a comfortable bed large clean bathroom plenty of towels. the mediterranean exceeded our expectations. it seemed that every little detail often overlooked in more luxurious accommodations were thoughtfully provided. water in the fridge popcorn microwave. it even had an iron and ironing board in the room. the room was very clean and the fact that it was a non smoking hotel was great. no lingering stink from smokers on other floors that seep thru the duct work. we also loved the location - about -- restaurants within a two block wall. close to the bus to downtown. the starbucks adjoining the hotel was a plus and the roof top deck was the icing on the cake for us. we will definintely stay here again.',happy
id17874,' i just booked a room via booking.com and seriously i just made the bargain of my life: ----$ for a suite in new york for - nights. i just expected very less because i only read bad reviews about this hotel but it was not bad at all. in general the lobby and the hotel itself was very clean and nice furnished. i just read that some people had to wait for the lift and it took to much time. honestly sometimes i had to wait but that was alright because it never took more than --- minutes. the suite was seriously beautiful and very large. we had our own kitchen and a nice restroom. we were placed in the --. floor so the view was truly amazing. the breakfast was very nice as well. it contained bagels all kinds of cakes and muffins tasty cream cheese marmalade coffee tea juice and a large fruit salad. the staff and the reception was high to medium friendly depending on the person. the cleaning ladies were all very friendly. there was something wrong with our door latch so they called the maintenance immediately and it was fixed -- minutes later. the location was awesome -just in the near of the radio city music hall rockefeller center times square central parks and even more sights. unfortunately the gym was a bit small in variety. i seriously recommend this hotel',happy
id17875,' the promise engendered by the grandour of the entrance lobby with its marble and chandeliers quickly turned to dismay when we arrived on the --th floor and were met with a musty damp smell in the corridor. there was a general feeling of shabbiness about the place. the walls were marked and the external corners looked like they had been attacked with a hammer. the room door looked like something from a prison or a mental asylum. inside while the linen was clean the room itself was shabby and badly in need of renovating. a small rusty fridge sat on the floor. the bathroom looked like it hadnt been touched since the hotel was built in the early --th century. the bottom of the door frame was rotten from dampness as the shower tended to spill onto the floor. the plain white tiles showed signs of mould in the grout. on the positive side the hotel is very centrally located on -th ave at --rd street just opposite madison square garden and penn station. empire state building is just around the corner and times square just a few blocks away. we didnt spend much time in the hotel as we were on a sight-seeing trip. however if you are looking for luxury give the pennsylvania a miss.',not_happy
id17876,' stayed recenty to attend a giant is game. didnt want to spend alot of dough and chose the mosser. im originally from the city and have known of the mosser (especially the dive hotel it was back in the ---- is). what a transformation! it is a beautifully designed well appointed and friendly staffed hotel. the employees are very helpful and knowledgeble (overheard a desk clerk explaining our california mission system to a foreigner) though not overly solicitous (with hand out). the location is perfect. bus to the ballpark is right in front. excellent restaurants within walking distance; the metreon for movies. the moma around the corner and of course dave is bar on -rd...best beer deals in town; always has the game on and a great juke box! rooms are small but perfect for what a busy or active traveler needs. our room had a small chair that had a swing table on the arm and a foot rest that slid out perfect for working on the laptop. flat screen tv dvd and stereo. the famous one on nob hill doesnt even offer that! we definately will return; we get up to the city often and have found a new pad in the mosser. ill recommend it to everyone heading to the city. the better hotels should take notice! mosser great job!!',happy
id17877,' recently stayed at the w on lexington. i chose this hotel because i had previously had drinks at the whiskey lounge and saw that that hotel had a fantastic lobby and bar. the location is fantastic within walking distance to times square rockefeller center and loads of restaurants around the area. the staff were friendly and my room was clean. my complaint is that the room is tiny for the price paid possibly the smallest ive ever stayed in and there was absolutely no way to turn off the radiator style heating in the room. i tried to turn on the air conditioning and all that managed to do was blow hot air. ended up turning the unit completely off and had to open the window to keep the room from sweltering heat. as others have noted bathroom was also small and there was nowhere to put my shaver brush etc. the room doors were heavy and when other patrons returned to their room late into the night i would be woken up by the loud doors banging shut. for this kind of money there are better hotels to stay at in manhattan.',not_happy
id17878,' a hidden gem! a great stay. rooms appear to have been recently redone. conteporary style looked like a westin or better. very clean. tv - with all cable chanels. staff was super friendly and offered great area recommendations. breakfast downstairs was quite a treat - and is included in your rate! walk down the street to parc - you can sit outside on rittenhouse square and get a glass of champage!',happy
id17879,' my girlfriend and i stayed at the courtyard in dc on the weekend of june --th and --th and absolutely loved it. the location is so convenient to all the sights and anything you cant walk to is easily done by using the metro which is only one block away. the room was clean and a typical city sized room that your never going to be in anyway so it is fine. the restaurant-bar in the hotel is nice and there are several restaurants right in the area. in addition to walking to all the sights on the mall we went to a nationals game that was easily accessable via the metro. i highly recommend this hotel for the price convenient location cleanliness and the friendly staff.',happy
id17880,' i requested a quiet room and we were given a corner suite on the --th floor which had spectacular views over the city. the room was a good size with a very comfortable bed and frette linens. you are supplied with towelling robes and slippers which i think is a nice touch. the location is two blocks from busy market street and close to the cable cars buses and bart. the concierge is very good and the staff are all professional and polite without being in your face for tips like you get in some places. the gym is well equipped and has a water machine and complimentary apples. we didnt eat drink or use the pool so i cant comment on those. this hotel made our stay in san francisco the best and we had the best nights sleep here of our whole holiday.',happy
id17881,' this four season is hotel fully delivers. in addition to amazing rooms and service we took advantage of their spa which is probably the best in town. the facilities are perfect the service is outstanding and the amenities are phenomenal. the food and service at art restaurant was without fault. i highly recommend this facility.',happy
id17882,' we usually stay at the four seasons when in austin. but they were sold out so we looked for a marriott to earn some points. the newly rennovated residence inn was a great find- conveniently located only - blocks away-with an adjoining courtyard marriott . take that four seasons- they dont charge for wi fi at marriott. our room had a lovely large window sectional couch big flatscreen full kitchen large desk and kitchen table and chairs all open to the bed area. there were double sinks in the dressing area and a separate compartment toilet-tub. while i wish the bed were a king instead of a queen the room was very comfortable and quiet. m-th there is a staffed complimentary manager is hour (free beer wine and taco buffet which very easily could serve as dinner) and every day includes a large breakfast buffet including fruit yogurt cereals muffins toast eggs baconsausage tacos french toast waffles juice and coffee. if you need espresso there is a starbucks next door. i chose to sit in a comfortably upholstered circular booth outside the restaurant and watch the olympics on my own private flat screen each morning. the manager and servers came by to freshen my coffee and offer daily papers. the staff could not have been nicer or more helpful. there is a nicely equipped gym open -- hours (and a tiny indoor pool with a small outdoor balcony if that is important.) the lobby of the hotel has several conversation areas and tables with outlets for meetings or computer surfing. a very nice and quiet space for meeting or working. the valet parking was quick and efficient. the additional parking fee includes multiple in and out (hampton inn down the street charges for each entry). on street parking is free after -pm if you are leaving early in the am and metered during weekdays. easy and safe walking distance to all areas of downtown. very comfortable stay and pleasant staff id stay here again.',happy
id17883,' i have stayed at this hotel three times in the past - years on business. good location. hotel just seems to be getting a little tired. awful shower head and never had really hot water. bathrooms are all small and dreary. no ac or ventilation -so room was always still and warm. it is always noisy at this hotel. with a popular bar directly across the street and california no smoking ordinances in effect people congregate on the street. it is not uncommon to hear bar patrons shouting and yelling on the street and crashing glass throughout the night. throughout all of my stays here i am always awakened by loud garbage trucks dumping the glass and bar waste at -am but accept it as a big city kind of thing. this is not an elegant quiet demure location. every time i am here there is a restaurant problem. this time closed for renovations valet parking is fast and convenient. negotiate a rate! i noticed completely different rates on my sign in form at check in. the clerk apologized at the rate differences and told me the computer is set to have automatic escalating rates for weekdays and weekends! she adjusted it. prior to confirming a reservation i negotiated parking and the room for a good rate. via telephone to reservations i played three sf hotels (diva triton and adagio) as well as expedia rates against each other to get a great rate. parking can be expensive so negotiate it. i would probably stay here again (crash!!) if the rate is good.(crash!!)',not_happy
id17884,' what an over-rated hotel! paid extra for a seaview room got an office block view instead! they wouldnt budge when i questioned them. the - nights we stayed there the staff gave us the feeling that they didnt want to be there and totally disinterested in our stay. the boarded on the rude... the bar area is full on boston wanabees and the staff seem to favour the locals than the paying room customers. rooms are very overpriced bar is overpriced. the even charge you $- to print a boarding pass for a flight. the customer is always wrong in the boston intercontinental... well this customer aint never going back...',not_happy
id17885,' they had to be the friendliest guys on our entire trip! we had just finished touring in europe and had a two night stop in nyc before heading back to winnipeg. arrived at our hotel and were greeted by very friendly and helpful guys great first impression. heading up the escalators to the lobby was a very chic experience only to be greated by another friendly check in agent. she heard that we had been on a long flight and gave us an upgrade to a larger room very sweet as the rooms here are a tad tiny - but very comfortable. contrary to what i have been reading our bed was very comfy lighting was lacking a bit i like it brighter but that is a personal choice. location was excellent very close to everything - easy walking distance to time square and being right by central park is a plus. as an owner of a travel agency i would not hesitate to recommend this hotel the only complaint and it is minor are the small rooms the staff are great the hotel in general is very chic and those bell hops are sooo welcoming!',not_happy
id17886,' the warwick is located in belltown an interesting neighborhood with some fabulous restaurants. it has a nice lobby and the rooms were pretty clean. the front desk however was a horror show. we had asked for a pot of coffee to be delivered at -am every morning as we needed to be up and out by -. on the third morning we did not get our coffee and consequently arose an hour late. and in seattle of all places! on two separate occasions we asked for the so-called complimentary transportation. upon the first request we were told we would have to wait at least a half hour and that we should take a taxi. the second time we asked for transportation we were told our destination was too far away . the point is - dont advertise the service if there are caveats that go with it. the front desk staff was aloof and not interested in reparing the harm and for that reason alone i would not stay there again. but i do intend to return to seattle - great town!',not_happy
id17887,' what can i say? this is an excellent hotel right in the centre of all the new york action. we had just arrived from a transatlantic cruise and checked into the --nd floor directly eye-level with the new years ball on times square. we stayed - nights and used the hoho bus to see all of manhattan. i cant believe that anyone would have complained about the elevator system in this hotel. i believe that it is a phenomenal piece of engineering and is ideal for a building of this size. i would definitely stay at this hotel again the next time i am in new york city.',happy
id17888,' this hotel is great - if you are going to sleep in the lobby. our recent stay however was an unhappy experience. here are the reasons why: -) the lifts to the upper floors were grossly inadequate and on two occasions my daughter and i had to use the stairs. -) the room was small and the two double beds were very uncomfortable. -) the ironing board had seen much better days and should be consigned to the scrap heap. -) the hair drier did not work. -) the bathroom was dirty with a particularly bad odour from the shower curtain. so much so we derailed it and steeped it in the bath tub. -) the odour from the walk-in wardrobe was utterly rank -) two receptionists one male the other female were very unfriendly and unhelpful. when i asked the male one if i could have a late check-out (for which i was prepared to pay) as my daugher was ill he curtly told me to book another room. the roosevelt hotel survives on its great location but its owners are clearly not re-investing any money back into its bedrooms. we wont be back.',not_happy
id17889,' receptionists are very rude and the hotel takes advance money from your credit card and then takes the money for hotel bill as well.rooms were too hot and you couldnt open windows',not_happy
id17890,' plus: - large corner suite high floor with the japanese soak tub. impressive view over the city. service great. minus: - breakfast: could offer more choice',happy
id17891,' i stayed here for - nights and i really like this hotel . it has great location and really affordable with great amenities . room was clean and airconditioner was quite. breakfast in the morning was basic but sufficent to get you going in the morning. front desk staff was friendly . i would not mind staying here again.',happy
id17892,' security is lacking at this hotel. two guest rooms burglarized on the same night last week. july --. stay at your own risk.',not_happy
id17893,' the best thing about the pod hotel is that it is across from an oasis of calm and beauty the greenacre park. it is a private park the size of a city lot where you can sit at a small table under trees gaze at the waterfall and have breakfast or lunch from a small kiosk by an organic bakery birdbath serving espresso drinks fresh biscuits scones and muffins and light items for lunch & afternoon. the pod hotel: the hotel only has those horrible polyster pillows that dont conform to your head so i had to go out and buy a proper pillow. the free wireless didnt work in our room. the free computers in the lobby were mounted on pillars so you had to stand with your arms raised in order to use them - an inventive way of keeping people off of their computers for more than - minutes at a time i guess. the fellow at their coffee kiosk was surprised that i wanted to order a coffee during their posted hours - my shift is over in -- minutes . the reception clerk was astonished that we wanted to pay our bill the night before our departure - ive never heard of anybody wanting to do that - and made sure we knew what a burden it was for him to do it. the bed was firm and comfortable but i wont stay at the pod again.',happy
id17894,' my stay was in early december ---- while attending a meeting in the area. the hotel is very ascetically pleasing nice lobby cafe very new and fresh. not sure if was old and rehab or a new hotel. lots of parking around the hotel and felt generally safe. rooms here is my complaint. the room set up was the weirdest setup ive ever seen. it was a fairly large king room that had a couch and chairs. you had a large bed on the fall wall facing a wall about -- in front of it. the tv was on top of a dresser that was on the opposite side of the room same side on the bed however you would have to lie on your side to see it. the bed is extremely low to the ground so even trying to watch it was painful on the neck. at least the reception was good. the other big peeve the alarm clock was on the other side of the room from the bed! i almost couldnt believe it. it seemed like whoever designed these rooms didnt stop to think about who would be staying in it. they had to bring a cord to my room so i could actually put it next to my bed. very weird! the room was very clean shower had good water pressure and the fridge and microwave was a nice touch. if the room had made sense would have been a more pleasant stay. the walls seemed pretty thin as i could hear tv is and one of my colleagues heard someone snoring in the middle of the night! hotel seemed to be used a lot by the military and by airline staff. service everyone was very nice at the front desk. a few of my requests seemed to take way longer than they should have (directions) which would be fine if i hadnt been running late. i was also supposed to be keyed to the executive floor since i was a member of their rewards club. that didnt work. seemed helpful but again wasnt the fastest. amenities there was a nice looking outdoor pool but way too cold to test it out. the exercise room looked decent had several machines. they also had a cafe i didnt eat there so cant comment on the food. locations very close to the airport off the access road. a ton of restaurants right on the access road or across the street (left lane use the turnaround). because it was right on the highway was a bit too much noise for my taste. try and get a room not facing the highway. overall a decent stay. internet connection was pretty strong and the rooms were okay if not crazy.',not_happy
id17895,' i stayed at this property for one night and i was pleasantly surprised at how nice this courtyard is. there is plenty of parking out front and the parking lot is well-lit. check-in and check-out were friendly & efficient. the room was a good size and was very clean. the bed was very comfortable. i loved the fact that the bathroom has a large walk-in shower with glass doors - no gross shower curtain to contend with! the only minor issues were: -) during the night i could not figure out how to get the temperature of the room above -- so it was a little chilly; -) at check-in the clerk mentioned room service but i couldnt find a menu in the room; and -) the towels were a little on the thin & scratchy side. all that being said i thought that this property was a great value.',happy
id17896,' stayed for - nites at this property and initial thoughts going in was that this is going to be a dump. once i checked in i started having some good vibes. the front desk staff was friendly and accomodating the entire time i was there. the rooms have been recently renovated but they were a little small. there is a small bar on premise and it isnt cheap either. a premium vodka and tonic set me back $-.-- kinda high considering the bar isnt anything fantastic and this wasnt even a super premium vodka. the breakfast buffett wasnt bad and i enjoyed that. didnt try room service or ate at any other times in the restaurant. one of the things i did enjoy was free parking and it was quick getting from your car to your room. im so used to having to pay daily parking garage fees. the room probably had about -- or so cable channels so that wasnt bad. another positive is the close proximity to uptown victory park west end love field etc.. although the immediate surrounding is kinda dumpy it doesnt take long to get anywhere.',not_happy
id17897,' if was was to summarise my thoughts regarding the sanctuary hotel it would have to be that i had the most amazing stay in a perfectly located boutique hotel that has the best team of people i have ever had the pleasure of talking to. i stayed at the sanctuary hotel for - nights in mid-november ----. i read many reviews for many hotels on tripadvisor before i booked the hotel as i wanted to make an informed decision. the important thing to remember is that everyone has different expectations and may not have done their research. location: the hotel is situated on --th street near the times square and rockefeller centre. there is a subway stop on the corner. i purchased a - day travel card for $-- and this was excellent value for money. there are many places of interest within walking distance and i highly recommend you contact the star concierge service at the hotel for advise on these. style and decor: the hotel is very well styled and the deep dark colours work well together. lighting is subtle so dont expect bright corridors and public areas but do expect modern and beautiful surroundings. the hotel was recently refurbished (in the last two years) and some minor work is still taking place. this work however only takes place during the day when you should be out seeing new york. i very much look forward to seeing the new restaurant and lounge area once completed. if they are anything like the current areas they will be fantastic. think reds and browns in low lighting. its modern sexy and stylish. room: many reviews have mentioned the size of the rooms. i upgraded to a deluxe king on this basis as i had accepted that rooms may be small. if you know this then you cannot complain. however the deluxe king was actually bigger than i expected and i had plenty of space. i would suggest getting a room looking on to the street but how much do you really need a view when you should be outside most of the time anyway. you should certainly consider upgrading to a deluxe king especially if you are in a superior queen. the king size bed is huge and very comfortable. the bathroom is set back but is part of the room itself. there is a fantastic rain shower and a curtain for privacy to separate the bathroom from the bedroom. there is also a separate toilet with a sliding door. the decor and quality of amenities was great. the room also included two wardrobes a safe a desk and a large tv. there are no hot drink facilities but this had no impact on my stay. breakfast: having read a few comments about the breakfast i must say that i thought it was excellent. the food and drink was of good quality and fresh. the two ladies who were looking after the area kept it stocked and clean and cleared tables very efficiently. the offering includes cereal breads pastries fresh fruit fresh fruit juice and coffee. there were plenty of other bits and i had breakfast at the hotel each morning before heading out into the city. the team: before my holiday i communicated on a number of occasions with jacob one of the concierges. jacob is fantastic and helped me plan my time in new york making suggestions for places of interest and restaurants. i highly recommend del frisco is which is a steakhouse near rockefeller plaza. the food it amazing but it is expensive. while staying at the hotel i also had help from brandon and other members of the team. i would like to thank them for their help and they are a credit to the hotel and new york. i highly recommend you use the star service. haven: the haven rooftop area is great for relaxing watching a bit of sport and having a cocktail. check it out if you can even if just for an hour or two. the team are helpful and very polite. service is excellent. if you give the sanctuary hotel a chance you will not be disappointed. thank you jacob brandon and the team for making my holiday special. i will see you soon.',happy
id17898,' location - min from subway and central park. drainage in our bathroom slow when showering and air conditioner very poor. rooms good size.',happy
id17899,' you could not find a better deal than the bay club hotel & marina. i am writing this review after my first nights stay (of two nights) and so far it is been absolutely perfect. the rate was low and our room has not one but two large hd televisions (accompanied by many hd channels.) furthermore the nights were absolutely silent as the location is a few blocks removed from the main drags nearby - not so far removed that one cant take a - minute drive to food and supplies however. the rooms also have mini-fridges which were quite helpful for storing some of our food and drinks we brought with us. heating air conditioning you name it - these rooms have it pretty much. so overall i would certainly recommend this to any traveler looking for a great value in their hotel choice.',happy
id17900,' the holiday inn denver east-stapleton was a clean and comfortable hotel for our stay in denver. initially we were to use this hotel only as a stop over however we decided to stay a -nd night seeing as the hotel was clean and well located for our needs. the hotel itself has a nice indoor concept where the rooms all have doors facing an interior court yard. both the rooms we had at this hotel were comfortable and modern looking. they both had a quick internet connection good air conditioning and a flat screen tv with good reception. the exterior parking lot was small and packed when we arrived but fear not as there is a mostly empty interior parking lot available in the adjacent building a small walk is needed to get to the hotel but it wasnt long enough to cause us any discomfort and it was indoors. the staff at the hotel were very nice as the price had jumped up for our second night since availability was low however the lady at the counter was nice enough to get us a very good deal. there are lots of restaurants available across the street. my personal suggestion go to smash burger they offer a really tasty burger! there are also stores like walmart if ever you need anything else. all in all we had a good stay at this hotel and would recommend it.',happy
id17901,' i stayed here with some friends and the hotel staff was very nice. the hotel was always clean and the pool area was maintained well. the pool could have been a little bigger it was about - people in the pool and it felt crowded. the breakfast food was ok nothing spectacular. the mall wasnt too far and i enjoyed my stay overall.',happy
id17902,' we had a terrible (very brief) stay at the bedford hotel - we arrived dropped off our bags saw some sights and returned to the worst experience ever. we had loud neighboring guests whose sounds were not buffered by the very thin walls of the hotel. we had dried urine stains on our comforter (very disgusting). we had another guest walk right into our room while my husband and i were relaxing (in our undergarments none the less) before dinner. i was absolutely scared and freaked out after having someone either use a key card or simply walk into our room. i am certain our door was closed because i had checked it while figuring out what was going on with the loud noises coming from the rooms and hallways. we immediately packed up and went to the front desk. we talked with a manager who did nothing! he said hardly any words and was not concerned at all that we were leaving and upset over somone walking in our room. had we not been there and the wrong person walked in all of our belongings could have been stolen (everything doesnt fit in the room safe). and another thing while going through the lobby we overheard another guest whose luggage was given to the wrong person and it was completely gone. they appeared to be helping her but regardless they gave her luggage to another guest or stranger and not to the rightful owner. shady operatoin all around. and i love small boutique hotels but not the bedford... terrible. dont do it. stay at the fairfield inn down near times square... it was reasonable and a great experience.',not_happy
id17903,' north beach and the location of this hotel is great - right near chinatown loads of bars and cafes and has a nice vibe about the place. staff are extremely helpful recommending restaurants places to go maps and umbrellas. we stayed four nights in total in there mid-priced room and the cost worked out around £---.-- a night including tax. i didnt mind that the room was small as it is clean and nicely decorated. however we had two windows that looked out onto a small shaft going up to the roof. it is hard to explain but in other words the room was very dark and you always had to have a light on. you couldnt tell what the weather was like unless you opened up your window and looked up to the small opening at the top of the shaft. my boyfriend had a bad cold by the time we arrived in san fran and it was not the best place to be stuck in bed for two days. i think some rooms will be better than others so just be aware when booking. this is a sweet hotel with very helpful staff that make you feel welcome and know the city very well. although ive stayed in better rooms for a better price the location and service helped still keep this hotel a good option when visiting san francisco.',not_happy
id17904,' a friend and i spent one night at the omni and the impressions will remain with me for a very long time. the hotel driverrobertmet us at union station and on our way to the hotelhe sang the praises of the surrounding area and of the hotel. he mentioned that he was available to drive guests to any destination within a - mile radius of the hotel.the hotel is magnificent. upon arrivalwe were greeted by enthusiastic and courteous staffpositioned at the entry. we were an early arrivalyet our room was ready. our room was beautifully furnishedimmaculate andas requestedwe had a wonderful view of fountains and greenery below as well as the la skyline. the shower wasby farthe best shower ever experienced. travelers know only too well the importance of this after traveling or a day of sight-seeing. the concierge amy had arranged for a tour prior to our arrival and all went smoothly. she was readywilling and enthusiastic to make other suggestions as well. the omni staff is beyond compare. they consistently seem to anticipate the guests needs. there was never a moment when we had to search for someone to assist us or answer a question. the omni at california plaza will be my choice whenever visiting the la area. it was an unforgettable experience.',happy
id17905,' im from sydney and after a -- hour flight we were to be checked in immediately. the room was very spacious and tidy and had a well working heater (it was - degrees outside!) we ordered room service for breakfast and it was delicious! the service was prompt however it was extremely expensive. we also dined in the restaurant for dinner and although the food was good we were not too that the tip was already placed on the bill. this was because our waiter was very rude and didnt show any initiative what do ever. i would recommend this hotel however if you are looking for somwhere closer to the heart of new york ie times square it is a fair walk.',happy
id17906,' downtown la dont go there if you want to feel safe walking around at night.we found we had to do all of our trips and be back early because all the seedy charactors come out after dark.',not_happy
id17907,' upgraded to suite with jacuzzi tub. friendly staff. there is no atmosphere in this part of town but with a short walk to the bars and restaurants this is not a big problem.',happy
id17908,' wonderful. room was clean comfortable in excellent condition. wireless internet worked perfectly. bed was super comfortable - slept better than at home. quiet even next to elevator. breakfast was continental plus - very adequate. excellent location on the bike path to campus. staff was perfect.',happy
id17909,' clean rooms great view right around corner from times square two blocks from central park.....would stay there again .....love nyc . be sure to ride the double deck site seeing bus....use as your taxi too u can get on and off at your leisure ....rosie o gradies is a wonderful place to eat...wicked on broadway is worth every penny.',happy
id17910,' the alex is a small hotel located not far from the united nations building. we stayed there in july and although ny was hot the air conditioning in the hotel worked well. the room we stayed in was small but adequately furnished the bathroom was clean and had everything you could want including a tv. the hotel staff were friendly and helpful late check out wasnt a problem and neither would it have been a problem for them to hold our bags on the last day if we had needed this service. the hotel has a cafe-restaurant. we didnt have dinner there but breakfast was good. i dont know about other rooms but our room didnt have a view of anything special but it was quiet at night. the hotel has an interesting elevator call system whereby after you register your call the system tells you which elevator has been assigned to take you to your requested floor. given that this is ny i think this hotel represented good value for the money.',happy
id17911,' although the price looks reasonable i had been wondering about the parking. i emailed them first and no response but my school booked me anyway. there is no parking except for valet parking thats all you can have. $-- a day plus tips and i had to wait -- minutes to get my car on the saturday i checked out. they nickel and dime you to death - no free calls either. the rooms were ok and there is a pool but much better hotel choices in downtown sa',not_happy
id17912,' our excellent experience of chicago was further enhanced by our stay at the palomar. this modern hotel is location is excellent and allowed us to walk everywhere - the loop theatres the magnificent mile navy pier caf architectural boat tour dock etc......',happy
id17913,' i was a guest at the embassy suites indianapolis north for three nights during the month of january. embassy suites is always a favorite of mine for many reasons but especiialy for their renowned cooked to order breakfasts. as usual i was not disappointed. kudos to ms. lassandra for sharing her great smile as she greeted me and the other guests each morning. she made preparing breakfast isolo effortlessly for the guests although it takes a fair amount of talent to move through that many people each day. of course the breakfast was delicious!! hotel staff was courteous and always had pleasant smiles on their faces. thanks for a great stay embassy suites indianapolis north!',happy
id17914,' my husband and i decided to stay there after our wedding. our room was at -- degrees when we got there so we set it to --. we werent impressed by the hard beds or the poor quality of the room but decided to try out the jacuzzi while we wait for the room to cool down. there was barely enough room for the both of us and were both physically active and fit and once we got in we noticed the tub hadnt been cleaned very well so we immediately got out. at this point weve been in the room ----- minutes and the temperature hadnt gone down at all. it was sitting at -- degrees. so we decided wed be more comfortable at our own place. we checked out and the guy said wed have to wait for his manager to refund us. not a big deal. it still wasnt refunded a week later so we called and were told that they wouldnt refund us because we used the tub and that he checked the room and the temperature gage was fine. the manager wasnt there that weekend so i dont know how he checked the room temperature. it was like he kept making excuses to not refund us for a crappy stay. we decided to suck up the $--- we spent on a -- minute room stay but will never return.',not_happy
id17915,' i really loved the look of the hotel and i loved that the room was just as i had hoped albeit on the small side. it even smelled like the ocean. however upon looking more closely i dont feel that this is a four-star hotel. a solid three-star yes. but it is not a four-star. when they remodeled the previous building they didnt bother to remove the popcorn ceiling. there was no place to hang any towels in the bathroom although it was quite spacious. and there was a pretty ugly-looking stain in the hallway outside my door. my experience was pleasant until i ordered room service. that is when it all went downhill. an hour after ordering i called to ask about the order and the phone just rang and rang. five minutes later i called back only to be told the food was on its way. for my trouble they offered to throw in a free drink. in my case this was a bottle of water. oddly the food arrived in a brown paper bag with no silverware to be seen. i then realized that the food was not what i had ordered and had to call back twice more to correct the order. my food finally arrived. cold. and without a bottle opener i was unable to open the water that they sent me one of which i paid for. im not a complainer by nature but i was feeling pretty irritated. perhaps they just had an off-night perhaps not. but their room service needs an overhaul if they expect to ever reach four-star status. that and they need to pay more attention to the details including the common area women is bathroom. pretty unimpressive given the way the rest of the hotel looks. overall id say there are better places to stay in the area for the money. i really wanted to love it but the reality fell short of the executed concept.',not_happy
id17916,' we transferred from the grand hyatt in seattle to this gem of a hotel. it is near the space needle and sound experience and interesting theaters in a hip part of town called lower queen anne. beautiful hip decor with all the amenities including coffee and mini-cupcakes during the mid-day. parking was free (instead of $-- a day) and so was wi-fi. beds were very comfortable and the furniture terrific. small refrig and microwave in room a well as a keurig coffee machine. walking distance to great restaurants and bars and the staff very helpful. the price was --- that of the grand hyatt and much more comfortable. bravo!!!! hope the rates dont increase after all the great reviews. would go again!!!',happy
id17917,' my wife and i just got back from a wonderful trip to new york and this hotel was a large part of it. it is right in the middle of the theater district and times square. it is also within easy walking distance of many great restaurants. our room was extremely clean and very comfortable and the staff was very very helpful and nice. my wife likes to ask a lot of questions and they were always happily and helpfully answered. i can not say enough about the great staff. after all of that you would think that it would be expensive but we could have paid a lot more to stay at a chain hotel and not had as great of an experience. i would definitely stay there again.',happy
id17918,' this hotel is in a terrific location for shopping the mag mile great restaurants and navy pier. from here you can walk to most downtown sights. what really makes this place special however is the staff. although we only go there once or twice a year they remember us and they are welcoming and very accomodating. the rooms are clean upscale and quiet. the rates are very good. this time we called directly and got a wonderful rate.',happy
id17919,' wanting to stay a night in la i looked for a hilton where i can use my points. if you are a member of hilton honors you know that your points dont buy too much so you want to use points and cash if you can. the hilton checkers popped up as the perfect hotel both in location and points needed. they only have valet so you have to pull up to the front door of the hotel and have the attendant park your car. this sets you back $-- a day. my wife noticed afterwards that the next entrance past the front door they had all night parking for $--. oh well. maybe if we were going to stay longer. we were put on the --th floor. first of all they keep this hotel in top notch condition. the lobby and hallways were spotless. our room was also spotless and very well appointed. the bathroom was larger than expected. the valet told us to be sure to visit the top floor where they have the pool and jacuzzi. unfortunately we didnt have a chance to see it until the next morning but it was also very nice. the pool is small but perfect for a few. it also has great views which you can see many of the large downtown buildings including the bonaventure. i would definitely recommend this place for nights stay.',happy
id17920,' my wife and i were travelling back to the fort worth area from arizona and needed a place to rest our heads. a billboard for --.-- caught our eye for the red roof inn. we know that the lowest price is always for a single but $-- isnt bad for a big name hotel chain right??? now we know why. they only had one room left and it was a full size bed. now im rather tall and my wife isnt short either. this bed was probably only two foot off the ground making it rather awkward to get out of bed. the a-c didnt stay on just cycled on and off which was rather annoying so i had to keep it on the fan setting. my wife wanted to soak in the tub after a long day of driving but the tub was dirty. they also didnt have a fridge to put our drinks. all the rri is ive stayed at before has pleased me........this one did not.',not_happy
id17921,' i stayed here as a part of amex fine hotels and resorts. the good news is that i good a suite for a relatively low price. the bad news was that the room looked over an interior space and it was dark. i would have switched had i had time. the location was fine for what i needed but i missed central park when i wanted to run in the morning. the hotel tries really hard to be hip - perhaps too hard in my opinion. when you get to a person they are very nice but sometimes it was hard to actually get to a person. i had to call the concierge multiple times to connect and when i called for linens they were having lunch . that said when i did get them they wanted to be helpful. the building is an old renovated building so dont expect to easily find an outlet. it is a fine hotel but definitely not my favorite in nyc.',not_happy
id17922,' the room was clean but did have cosmetic issues; paint chipping cracks in the ceiling etc. the major issues i had with the hotel were the food stunk!!! over priced and not even close to being worth the money. if you have time (which i didn’t ) venture out there are great restaurants in the area. my only other complaint was the last night of my stay the room became very hot so i tried to turn on the air. even on cool and high the vent blew out nothing but hot air. i was lucky the window opened a little.',not_happy
id17923,' everything was fine but certainly not outstanding given the price. check-in was efficient and polite and the room was comfortable and clean with a large marble bathroom. service and food in the hotel restaurant were both acceptable but mediocre. no real complaints except my bill for one night was over $--- and i didnt see the value over a westin or marriott for $--- less.',not_happy
id17924,' we booked our room for the weekend of may --- through hotels.com. checking in was excellent and we got an unexpected upgrade. what no one thought to tell us and what made me very very disappointed was that may - was a party day at the pool and hotel guests had virtually no access to the pool area- all lounges were reserved and no exceptions were made. no one told us this in advance (nor at check-in).. the bright side was one employee at the front desk who was very understanding but had no ability to help telling us that the pool had separate supervision. on another note- the hotel definitely needs an upgrade--carpets in the room and halls were not clean and our room is air conditioning was not working properly.',not_happy
id17925,' for new york city weekenders this hotel is an outstanding deal. im almost hesitant to write this review for fear driving the rates up! we travel to the city for weekend trips fairly regularly and gild hall while not conveniently located for those wishing to waltz out of the front doors into the bustle of times square is fantastic. spacious rooms helpful staff very clean rooms and amazingly quiet because the financial district is a relative ghost town on the weekends with narrow little streets that taxi drivers hate let alone buses and trucks. the decor is decidedly masculine but understated and the accommodations are always very well cleaned. my only complaint is the lack of free wifi. our most recent trip to the city turned out to be a terrible ordeal involving a broken car an almost missed meeting and a terrible meal to top it all off. gild hall was the highlight - a consistently solid refuge at the end of the day.',happy
id17926,' the room was very good (we had a room with two queen beds because no other room was available) a little dark but comfortable maybe a little ageing in terms of style. the hall is getting old. the welcome was professional. the breakfast is not very good so is the room where the breakfast is served. the breakfast is included in the room fee. the best part of this hotel is the location in the middle of westwood this neightborhood is full of student and very nice to live in. place of parking included which is very useful because there is no free parking around. there is a dennys diner just at - minute walk from the hotel which is a very (very) good place too eat american food.',not_happy
id17927,' i was in austin for a conference and stayed in the austin motel for three nights. this was my second stay at the property. i love the soco neighborhood but really did feel that the property was overpriced. the room was ok but probably not worth what i paid for it. certain amenities like kleenex and an alarm clock would have made my stay more pleasant and a decent quality toilet paper would have been appreciated at over $--- per night. on the positive side the swimming pool was fabulous the staff were friendly and helpful and the location great.',not_happy
id17928,' the hotel is situated downtown right next to city hall which is a really great location. the building is the building that was the old city hall. i was disappointed because the hotel did not measure up to the normal standards that i find at marriott properties. the housecleaning was below what i was expecting our water glasses that were used were removed and not replaced the slate of tv stations that they listed did not correspond to what was actually available our used paper coffee cups were put back on the tray and not replaced. there was a pen without the cap in the room but no pad or paper by the phone. on the first day the washcloths were nicely folded on the rack the following days the washcloths were just thrown on the rack. i am not even sure if the used cloths were replaced or just rehung on the rack. in addition the fire alarm system was activated at -:-- am and it kept beeping and repeating a recorded message about guests staying in our rooms while the cause of the activation was determined and acted upon. unfortunately after about ten minutes the alarm and message went silent in the middle of an announcement. there was no message informing us that the problem had been rectified. we were on the fifteenth floor in our room and we didnt know if the incident had broken the communication system or if everything was ok. i called the front desk and was told the problem was taken care of. i suggested that they make some sort of announcement to that effect as i am sure i was not the only guest with concerns. the announcement never was made!',not_happy
id17929,' we a family of four stayed at this hotel for - nights in august. we had two boys -- and -- in one of the queens and us in the other. absolutely enormous room - never seen one the size of this. great work area with excellent wifi reception and a small sitting area made this room perfect for us. the groovy decor was great for the boys and me but husband found it a bit ott. i guess that should count as a hotel not suitable for decor dinosaurs warning. bathroom could have done with another sink and better lighting but apart from that it was very nice. we took up the kimpton offer of $- breakfasts during our stay and were very glad we did. urbana has a nice vibe and id have happily tried if for dinner if we hadnt had so many offsite choices around. the only criticism i have of this place is the noisy airconditioning (that has been mentioned before so i thought id chime in too) and the somewhat overly dim lighting. this is the absolute worst of it - which of course is nothing much really. the hotel is location is great - not far to dupont circle metro and a lovely walk besides. the area is considered to be historic and there are many lovely houses and gardens to take in. lots of shops and restaurants give the area some vibe and it is not too far by cab to head off if that is your style the staff are lovely from check in to check out. the concierge was unfailingly polite and helpful as were the waitstaff at breakfast. we didnt take up the afternoon drinks offer because we were out and about so much but had we done so i am sure wed have enjoyed the contact with other guests and staff. overall i would thoroughly recommend this hotel to anybody. it is a real treasure.',happy
id17930,' great location marketed as boutique like with pillow menu but this was totally our room was freezing a bolt replaced the bath tap which ran constantly and the bed was like sleeping on a boxspring that shook. however our room was changed to a much better room ( still grimy hall carpet and no water in the kitchenette and the bedlight swich became smoking hot ) but the double room was very large and the manager when threatened with a negative review reduced the room cost by half ! the hotel is undergoing renewal.',not_happy
id17931,' i had pretty decent expectations of this hotel at first glance of our room. it looked clean and comfortable. my husband and i were in town for one night and after we had checked in were in a rush to head right back out. so it wasnt until much later that evening that we settled in and noticed things here and there that werent very nice - like torn carpet and dusty bedside tables and lamps. we were hungry when we got in from our outing that night and seeing as the room did not have a fridge-mini bar we decided to order room service (since it was available --hrs a day). when we noticed on the menu that the prices for a sandwich averaged $-- there was a delivery fee of $-.-- and a service fee of --% we changed our minds. those fees are ridiculous to charge anyone much less a hotel guest. it is not as though any gas is involved in delivering your food so i feel the delivery fee is uncalled for. also a service fee is something i feel is at the discretion of the guest depending on the level of service provided. anyway my husband decided to look for a vending machine. he left the room and followed a loud buzzing sound to find just a soda machine on our floor. he paid for a grape soda and diet pepsi but instead got mountain dew and a regular pepsi. fail! the next morning we both woke up rather sore so i guess it is safe to say the beds werent particularly comfortable. we used the valet parking which at $-- per -- hour period seemed overpriced. am i right?! anyway we were told and it was written on our valet parking stub that we only needed to call down to have our car brought around -- minutes before we needed it. this is exactly what we did before we checked out. however our car wasnt brought out until -- minutes later. the front of the hotel was packed with people waiting for their cars sighing angry tired and annoyed just like we were. i totally understand that it may take a bit longer for the valet to retrieve your car for you especially during check-out time but i would have appreciated it if the valet is dispatcher gave me the heads up about this before we headed down. if anything was to salvage this review from total negativity it would be the nice guy who checked us in. his name escapes me but he was friendly and check-in was a breeze.',not_happy
id17932,' beautiful hotel great location good price and service. they even sent me a desert and champagne for my --th birthday which was really really nice. great experience! guido montreal.',happy
id17933,' this hotel was an excellent place to stay. the room was cleaned daily the bed was comfortable. i made use of the fitness suite and was very impressed with the facilities in there too. the attached bar- restaurant served good food and a good selection on the breakfast menu. so to summarise excellent .',happy
id17934,' i am just now booked another stay at the palomar i think this will be my -rd stay. always wonderful in every way the staff especially.',happy
id17935,' whatever you do do not stay at this place even if its the last place on earth! me and my partner arrived here after seeing mis-leading pictures on the internet on --th february ----. checked out after being shown - rooms its just a death trap and a hotel from hell!!! go for the pensylvania hotel across from madison square gardens its brilliant. it would not surprise me if all the rooms in the west end studios dont get their doors kicked in regularly! never ever again.',not_happy
id17936,' i only stayed here because my work paid for it. if i had to use my own dime i would not choose to stay here. the rooms with - queen beds were almost claustrophic. there is no room to move. the bathrooms are tiny! nice tv. room barely got cold enough for us. motel restaurant prices are exorbitant. great service but dark small hallways. no free internet. greatest part of this motel is the rooftop pool. it rocks! great location for touristing. beds absolutely sucked! they have old mattresses with another pad placed on top. uneven sleeping...woke up with headache every morning.',not_happy
id17937,' i wouldnt recommend it for you if you needed to hit all of the tourist spots while youre in san diego but it is a good choice if you needed to stay at the northerly end of the city. also there are plenty of choices for food along mira mesa blvd you wouldnt need to get on a freeway to get your shopping-meals done. one item of note i found the water to be extremely soft. youll want to stay with bar soap if youre staying here.',happy
id17938,' location service and amenities were very nice. the rooms were immaculate and looked remodeled the service was excellent by all the staff and the location couldnt be better. we had never been to denver before and had no idea where to stay so this was just luck and im glad we stayed here. it gave us the full downtown denver experience!',happy
id17939,' we took a family trip in july ---- and fell in love with the paradise point resort that we didnt want to leave! we had none of the problems that are in some of the other reviews. we had just the opposite. our rooms were very clean & nice and offered plenty of room for a family of -. the staff was nice courteous & helpful. the food was good. our - children had a blast at the pool & playing on the beach and feeding the ducks. it is very family oriented.the grounds are covered in all types of blooming colorful hibiscus and plants it is very beautiful. the environment is tropical & serene. we have already booked our trip for this summer and are staying longer because we had such a wonderful experience it is now an annual family trip. it is definatley worth a visit!',happy
id17940,' not up to normal w standards especially the rooms on the -nd floor where it is very noisy with traffic going into the spa and gym constantly. unfortunately our aroom was next to the janitors closet so there were even more noise especially early in the mornng. the washrooms had no ventilation so the whole room (since they are very small) gets steamy and warm after a shower. the shower curtain does not keep water in the shower area so we wasted a lot of towels covering the bathroom floor. the lighting was the worse it was always night in the room the best part of the hotel was the ambiance of the lobby and the helpfulness of the concierge. location was perfect as walking distance to most shops and attracitons.',not_happy
id17941,' we stayed in august ---- and after reading some of these reviews we approached the hotel with some trepedation. what we found was great. we had room --- which turned out to be a comfortable sitting room (with kitchenette) a large bedroom and bathroom. it was quiet light airy and spacious. the location was perfect for walking to all the attractions and the many restaurants close by. after traveling thru the states for a month this was the best value for money accomodation we had anywhere.',happy
id17942,' i was in room ----. you need to re do the bathroom. the sink is on the same side as the toilet so you have to stand to the right of the sink and lean over. very bad design. a larger person could hardly use the facilities in that bathroom. take away some of the back bedroom area and enlarge this area. this is my only complaint- but a big one for me (and im a very small person).',happy
id17943,' i read several of the most recent tripadvisor reviews before deciding to stay at this well priced hotel thus i was aware of some previous poor rating and some ratings had good experiences. i stayed one night may - ---- and had a good experience considering the price. i asked for a rear room away from the nearby busy highway and had no problem with noise. the bed and shower were clean and tv was ok. the simple continental breakfast was acceptable meeting my expectations. i did use the small swimming pool and it was clean. the hotel itslef and lobby are not fancy but i recommend it for people like me on a budget it was a good place to stay and the counter people were ok.',not_happy
id17944,' the reviews of the inn are spot on. the best features are the wonderful and friendly service by all of the staff and the location a few feet from union square. if you are looking for a large convention hotel go elsewhere.',happy
id17945,' we stayed here for two nights and were very satisfied. we had a conference at the hilton which costs twice as much. the hilton might have been twice as nice but if you are on a tight budget the best western is just fine. the free continental breakfast was better than average and the employees were very friendly. we were on the top floor and our neighbors complained because our two year old son was making too much noise. he wasnt crying but he was running around in the room . this tells me that the floors and the walls are very thin. tip: do not order food from the businesses that slip flyers under the door. they are very expensive and the food is terrible. also there is a chinese food buffet up the street that is absolutely horendous. stay away at all costs!! keep driving up clairmont drive until you get to the mall at the top of the hill. there is a chili is and an outback steakhouse that is much better.',not_happy
id17946,' i stayed at the distrikt for - weeks and found the hotel to be a gem. the room size was fine by nyc standards i had adequate room to store a large suitcase as well as the dozens of shopping bags that i accumulated! the furnishings were modern in great condition and the king sized bed ensured i got a great night is sleep. the large flat screen tv was good too and the choice of channels was fine. the bathroom had a huge shower and the water pressure and temp were great. the selection of lather toiletries was nice and the bathroom counter was spacious enough to hold plenty of skin care and make-up of your own. the room was kept immaculately clean by the very friendly house-keeping staff. and i appreciated the turn-down service with a weather card for the next day and some delish dark chocolate every night. the ny times in the morning was great too. having an in-room coffe and tea maker based on a pod or capsule system was a nice touch and i appreciated being able to enjoy a relaxing cup of tea in bed each night after a hard day is shopping. i also appreciated having a window that i could open as even in zero temps i love fresh air. the location of the hotel was great easy walking distance to broadway times square madison square garden and all of the great shops on fifth avenue. i was nervous at first because other reviewers had mentioned the parole office and seedy dvd store that is located just up the street from the distrikt. however in reality it was no big deal and if it really bothers you just walk on the other side of the road. but what makes the hotel is the wonderful staff. the were all so friendly and seemed genuinely interested in what you were up to that day and were full of tips for getting around the city and for places to visit and places to dine at. i ended up having a wonderful dinner at an italian restaurant called mercato on west --th street based on a recommendation by one of the distrikt staff. i would like to single out peter and rachael as two staff members who were terrific - they both do a wonderful job. like to hotel on facebook and you may receive a little surprise. we received two $-- vouchers for use in the hotel is collage bar. it covered - light dinners there - the burger was delish. and ensure you have the stuffed french toast for breakfast. would recommend this hotel to any nyc traveller and cant wait to return.',happy
id17947,' i stayed in room ---. there were several large stains on the chair. all the walls had marks and were dirty. most of the lights did not work with the wall switches and the coffe maker didnt work. the grin desk is not friendly or helpful for any information as to places to eat near the hotel. it seems they work hard to make you stay and eat there.',not_happy
id17948,' this hotel is beautiful and the rooms are spacious and up to date! i loved the contemporary feel of this hotel. however there are a few things that i would like to point out. quirk #- upon arriving and checking in i was greeted by a rude woman at the front desk. she was short and snappy with any questions that i had. i asked her where the stairs were to get to the -nd floor she told me obnoxiously there werent any and that id have to take the elevator and she looked at the man standing next to her and rolled her eyes. i thought that was a joke i mean what hotel doesnt have stairs? also telling me good luck in finding a parking space however upon checking out - days later the gentlemen at the front desk were more than helpful with any questions i had and even with helping me locate a cart for my luggage. the maid service was also very friendly in asking how i was and if i needed anything. quirk #- the curtains on the -nd floor are see thru which meant that the people outside could see in i even had a complete stranger start waving at me from the street and there was no way to close them. not comfortable at all knowing that anyone could see in. quirk #- you can hear very clearly thru the walls and since there are nice hardwood floors you can also hear the people above you walking around and babies crying next door. parking wasnt really an issue it was secured and right under the hotel so i didnt have to walk our into the rain or pay for parking. the wireless internet kept going in and out and was hard to get access to. the bathroom was amazing. it is size was perfect and it had plenty of space and counter space the open shower was a nice touch as well. the room decor was a perfect flow with the contemporary hotel feel. the bed was soft and new and so were the pillows. overall i would stay at this hotel again and i would recommend it to friends. i would just forewarn them about the things mentioned above first.',happy
id17949,' this hotel has big rooms with confy beds and great bathrooms with a tub. it is a block away from the lenfant subway station where u can access - different lines of the metro. it is also a walking distance from most of the smithsonian is museums closest to the air and space museum (a block away). u dont get a breakfast included in the price but there is a starbucks in the corner and a cafeteria inside the building where u can buy your breakfast. the free wifi internet really works well. i would say the only problem is the train station that is close because sometimes u can hear the sound of the train. it didnt bothered me at all. my husband and i were very pleased with our stay and i would definitly stay there again!',happy
id17950,' my family and i went to boston for a wedding and we had to stay at the wedding is hotel (h--tt). after the wedding we moved to the holiday inn express because the other one was too expensive and had no dinners nearby so we had to do all of our meals there. the holiday inn was and unforgetable experience. i considerate it as a family hotel. the front desk ladies were very friendly and helpful throughout all of the different shifts. the room had a refrigerator a microwave and a coffe maker all for free (the other one charged you for every item).the roomn was extremly cleaned and it smelled like they had changed the carpets recently for new ones. it served full breakfast daily also for free. it has a shuttle bus to and from the airport for a very small fee compare to a taxi that charged you - times that fee. the location is also very convenient. it is near the subway which it takes you to all the tourist and historical places. it has a mall walking distance with a huge grocery store. we could also do our plane check in because it has access to computers with free internet and printer. we spent the -th of july sitting in front of our room window (which faced the city) watching the fireworks display while listening to the music concert on the tv. what a nice way to celebrate the independence day!!!',happy
id17951,' i reserved the rock star suite for my boyfriend is birthday months and months in advanced. when we arrived at the hotel monaco they told us that they doubled booked the room. this was after many emails to the hotel inquiring about the room and if it was available. they tried to make up for it by providing us with a room with a wonderful view of the river and giving us a ten dollar gift certificate to their resturant - which we didnt even use. i felt we were taken advantage of because we were young. the doorman didnt make us feel any better when he told us that it wasnt the first time they did this for the rock star suite. however the conceirge was incredible with providing us with a bottle of champagne for his birthday and delivered the birthday cake i ordered. if it wasnt for the room confusion - it would have been a wonderful stay.',not_happy
id17952,' this was a great place to stay near the charlotte airport. very convenient with shuttle service although it was only hourly on the weekend. room could not have been nicer--large with sofa and desk and chair with good light. attractive modern decor. comfortable bed. small bathroom with all the necessities including hair dryer and coffeemaker. the hotel had a -- hour business center and a nice indoor pool with jacuzzi. didnt use either but peeked in to see them. the front desk staff were all nice and friendly as was the shuttle driver who offered water bottles to everyone. i will stay here again if i am ever in the area. it was very well priced--quite the bargain. ive paid twice as much for lots less.',happy
id17953,' i found this hotel by paging through available listings on expedia. i had walked by it before but never stayed there. that is about to change! it was convenient to my (theater-opera) venues clean and comfortable.',happy
id17954,' we stayed at the mondrian soho for one night booked through priceline for $--- for - people. unfortunately they gave us a room with only one bed so we got charged another $-- to get a room with two double beds! yes they had an ipad in the room but any info you may want (like where is the workout room?) has to be found on their website...which is not intuitive at all. we had a great view (--th floor) and the location in soho is really nice but we had a rotten taste in our mouth for getting charged extra. the bathroom door doesnt lock and the shower had a door that didnt go wall-to-wall...i guess that is their upscale look. couldnt use the workout room once i found out it was on the lower level because the room was freezing cold. i can tell you that this is definitely not a --star hotel in our book...but some may like it more than we did. our $--- room was really a $--- room and definitely not worth it for us.',not_happy
id17955,' i told the supervisor i would be writing a poor review of this hotel but he didnt seem to care so here we go. we found broken glass in the parking lot from a windshield or a side window of a car. we parked in front were there was plenty of lighting. the side and rear gates were chained and locked and the surrounding area did not look safe. the biggest problem my family encountered was taking cold showers for three days. the rooms on my side of the hotel had no hot water and i was one many complaining. we would have left but the room was prepaid and i believed the staff when they told me that the problem would be resolved. stupid me. the cleaning staff only turns the bed but does not clean or vacuum. san antonio is a beautiful and wonderful city but your trip could be ruined because of an experience like ours.',not_happy
id17956,' nice hotel on the row of new airport hotels along tower road. amenities were decent and the room was clean. had a big fridge and a microwave. the diner next door was nice.',happy
id17957,' the hotel is only a few walking minutes away and in the center of magnificent mile - navy pier and millenium park (where the bean is located). a liitle bit datet but very clean spacious (for a city hotel) rooms with large lcd screen very nice and large bathroom and comfortable beds. instead of booking a standard room in one of the stylish hotels you will get a room in this hotel with a gorgeous lakeview (check roomtype while booking or ask at checkin for upgrades) for the same price. tip: parking in the millenium garage is only --$ for --h and only a few steps away from the hotel. use the garage monroe street (it´s a complex of - garages) and the exit randolph street .',happy
id17958,' when we walked into our room the surfaces of the furniture appeared gray from all the dust. we complained and they said they could not offer a different room because they were sold out. we had to step out to have someone clean the room and when we returned several hours later i could still write my name in the dust. we wiped up the dust with a washcloth and took filthy rag to the manager on duty. we were told our standards of cleanliness were extreme but they went ahead and upgraded us to a tower room anyway. the tower was nicer but there was still plenty of dust. aaa should definitely reevaluate the fairmont is rating.',not_happy
id17959,' i stayed at the andaz wall street with my husband for our anniversary weekend. hotel staff: checking in-out was quick and easy. every staff member that i passed in hallways-etc said hello and smiled. we asked for extra towels and they arrived quickly and with a smile. got a cup of tea from the lobby - quick and hot. we asked for late checkout and received it with no problem. they also held our bags after we checked out while we were out shopping. retrieving the bags was easy. the staff has the unique balance of being professional but also makes you feel very comfortable and relaxed. this is a rare and wonderful combination. room layout: the room was huge. we were in a suite. living room area was a nice size with comfy chairs and couch. closet was big and spacious. room had two tvs - only problem was bad tv reception - it kept going in and out. bed was comfy. lighting was well-done. bit of a learning curve to figure out how to turn down the blackout shades and use the lighting system but once we figured it out it was nice. tub was kind of weird - deep but not wide. shower head was nice and shampoos-etc were of a good quality. after a shower water leaked out of the door by the sink area but not a big deal. sink area had a lot of space for your makeup-etc but sink was a bit awkward. spa sent hubby for a massage. he said that the massage itself was really nice but there is only one person on staff and the door was locked when he got there. a bit confusing. brunch my french toast was great - hubby said his waffle was a bit blah. food was well-presented staff was nice restaurant has a nice open feel to it. parking (next door at imperial parking) when i parked they told me one price. when we left they charged me double that amount. will be calling their management company this week to complain. overall it was a great experience. we will definitely be back.',happy
id17960,' booked a room here via priceline and at the desk asked for the rooms in the upgraded section. --th floor room was terrific. i will concur that the rooms are chilly but that was my only real issue with my stay. the renovation of my room could not have been more to my liking. great bed great lamps great space nice art on the walls (not so commercial looking like most hotels). marble baths with thick granite counter. neutrogena soaps. comfy furniture and nice desk. if i hadnt booked priceline i think id still be pleased with the full price listing of --- on the website for this period. it is also right on the tollway and near tons of great dining options. soon i think theyll update the lobby as it is a bit dated but certainly fine and comfortable. friendly checkin. good choice.',happy
id17961,' had a nice room friendly cleaning staff. when we checked in on friday my husband had a little problem understanding the desk clerk yarkis . she wasnt very friendly she handed him the room keys and walked away to answer the phone. he stood there a few minutes the manager asked if he needed help i told him that she had passed the room key to me but kept my credit card so i didnt know if i was finished or not. the manager gave him the card and said all was okay. if the manager had not shown up he would still be standing there. i guess the phone calls are more important than a guest standing there. yarkis does not communicate well it would have been fine if she had said excuse me i have to answer the phone but she just left him standing there.',happy
id17962,' ive stayed at this hotel a few times as i have been able to secure this hotel off of priceline for a great price (typically around $------night). ive always been very satisfied with my stays here for the price that i pay. many hotels may give you less-than-stellar treatment if you are a priceline customer; however this is not the case with the hilton garden inn. ive emailed the manager in the past requesting king-sized beds and ive always received a prompt response. upon arrival the front desk employees are very helpful. ive received free breakfast tickets and free upgrades. yes the location when you first pull up front is a little sketchy. not dangerous or anything in that sense but more that there are a lot of unsavory characters (as a previous reviewer mentioned) that are milling around across the street. however once you are in the hotel it is very nice quiet and clean. if you go literally one block west the hotel is right next door to the reading terminal market which is the biggest perk of this hotel (more on that later). the rooms itself are clean and spacious. during one visit around christmas there were bags of gummi treats caramel popcorn and other delectables laid out on the table. i was so surprised that i called the front desk to see if these items were free which they then told me it was on the house. so nice! the flat-screen tvs come with cable and premium channels like hbo. the bathroom is clean and spacious. certain rooms have a sofa in a living room area space. i cannot recall if there is free wi-fi. the hotel is right next door to reading terminal market which is really the highlight of my trips to philly. i highly recommend grabbing breakfast at the dutch eating place (except sundays) instead of upstairs even if you do get the breakfast comps. dinic is roast pork with greens and sharp provolone sandwich is a must. the old city coffee is great as are the other treats in the place: the pretzels chocolates ice cream etc. there is also free wireless in the entire place. overall if you score this room off of priceline you will be very satisfied.',happy
id17963,' the place doesnt look the best from the outside but when you get into the hotel it amazes you! they have a nice little bar which has resonable priced drinks! they have a nice little cafe and the location is spot on! everything is a -- min walk from here! and the price of rooms here are unreal! the rooms you get for the money you pay is like ii said unexpected because they are that good! if you are traveling ii recomend staying here for a couple of nights!',happy
id17964,' helpfulness friendliness and engagement of all employees i meet were fabulous. the room and the bathroom were great. location in the middle of chicago perfect! i liked the open terrace at the -th floor (actually the reception directly above the shopping mall) best. the atmosphere was so relaxing and enjoyable...!',happy
id17965,' we really enjoyed our stay in this hotel and we couldnt have asked for a more perfect location for our stay in chicago. the magnificent mile was just to the west the navy pier to the east millennium park to the south and northwestern university to the north -- all within walking distance of the hotel. the hotel itself seems to have been recently renovated as we had a room that was all updated and had a flat-screen tv (saw reviews earlier from about - or - months ago that said there was a tube tv in their room). i just wish we had more than two nights in the hotel and more time to just relax and enjoy the room but since we only had three days in chicago we wanted to grab as much of the downtown core as we could. service at the front desk was great and the staff was very friendly. we certainly would have no hesitation at all going back to the doubletree again. however there was one major incident that i think warrants mention - upon checking out we were given the wrong bill-folio; we got somebody else is info including the person is home address charge info driver is license number hilton honors etc. i would be majorly ticked off if this had happened to me and my info was given to someone else (i sincerely hope this wasnt the case) and it caused problems when i wanted to present the bill to the border guards upon our re-entry back into canada as proof of our stay in the u.s. i understand that accidents do happen but something like this needs to be monitored more carefully to ensure that private information isnt given out to the wrong people. the check-out clerk was very friendly and remembered us from when we checked in but he relied on his memory to pull up our info -- and he misremembered (thanks roger clemens for the use of that word) our room number by being off by one digit. what made it worse for me was that i sent an email to the hotel themselves got no answer at all from them then i emailed the doubletree head office it took them one week to finally answer me and that was a stock answer form saying to expect three business days for resolution of this issue. i am still awaiting resolution from them on this issue as i type this. all in all i would certainly recommend this hotel to anyone else -- just be careful that the right information is being entered or given to you. tip: there is a major grocery store a block away called dominick is -- it is great for picking up a dessert or snack to bring back to your room or even to get a breakfast fruit platter with a dip. they have a wide assortment of beer-wine and there is a starbucks inside as well. great to stop in at any time you might need something for your room.',happy
id17966,' staff was friendly and gracious. the restaurant was under construction but the breakfast was great.',happy
id17967,' there is no getting around the fact that the current construction at this hotel is loud messy and inconvenient. however the nice suite the excellent breakfast and cocktail hour the location directly over the friendship heights metro station and the very friendly helpful staff made up for its shortcomings. the valet who greeted us was charming and kind throughout our stay. front desk staff were quick to comp part of the parking bill because our car was all dusty from the renovation. a smiling worker from housekeeping was at our door within a couple minutes of my -- pm request for extra blankets and towels. the servers and bartenders at breakfast and hour were friendly and quick. staying within walking distance of a handful of good restaurants is a big plus for our family as is having a metro stop in the basement. one note to the management: why oh why would you have a single line for all the pre-cooked breakfast items and the omelet-made-to-order foods? separating these into two separate lines would make breakfast entry much faster for everyone. no one wants to come to breakfast and see -- or -- people already waiting. even though the line moved quickly it was totally avoidable. even with the construction we would probably choose this hotel again.',happy
id17968,' very nice motel. if you want to be near downtown los angeles this is a good location. it was quite clean and pleasant. it was not upscale but was a comfortable place to stay. the location in chinatown adds color. the breakfast is actually a token that you use in a very small shop located in the same courtyard. there was quite a bit of variety of things to eat but very limited places to sit. we enjoyed it. and the people working at the motel were pleasant and helpful.',not_happy
id17969,' excellent location close to central park and near good food options. interiors were dated and in poor condition. biggest negative were that all the reception staff were extremely unhelpful and plain rude. the pool was a great the kids being in summer.',not_happy
id17970,' this stay was a real disappointment - what is marketed as an edgy top quality property instead offers disappinting quality and an unfriendly-uncomfortable environment. built in couch is gard as concrete exterior spotlights blazed around the curtains and the near-black bar-lobby made een entering the hotel very wired. fit and finish of facilities is mid-range at best. there are many better choices for this price.',not_happy
id17971,' weve stayed here several times and just cant get enough! we love the size of the rooms and the plush decor! weve stayed in the smaller rooms and the corner suites....they were simply perfect! the corner suite was huge....very spacious and lots of windows. definitely worth the money! we love what the hotel has to offer and always feel like were really getting away when we stay the night. we were also very impressed with the security as well as the customer service.',happy
id17972,' my boyfriend and i stayed for one night after flying back from nyc and we were very impressed. the hotel seems quite new and the architecture was very whistler-west coast with lots of exposed beams and glass and organic materials...it gives a relaxing and calm ambience. the staff are all super friendly and very service oriented...for example they run to the door to open it for you! the room decor is full of clean lines with built-in cabinetry. we liked the pillow menu although we didnt take advantage of it. the communal living room areas were a real eye-opener with complimentary snacks (e.g. whole fresh fruit plus chocolate covered raisins and malt balls in glass jars on the counter). the fridge was also stocked with free bottled water and the freezer had individual serving sizes of haagen dazs ice cream...yum! we had dinner at the copperleaf restaurant and were impressed by the quality of the farm-to-table cuisine and the wine selection. this is the kind of restaurant that serves you an amuse bouche beforehand and a small sweet bite afterwards - a lovely touch! the complimentary continental breakfast the next morning was nice: fruit salad yogurt oatmeal (with lots of topping choices) a platter of different salamis smoked salmon caperberries pastries breads and bagels (with a toaster and cream cheese). there is also a staff member who is constantly refreshing the breakfast items and clearing away the used plates. right at the end of the breakfast period they also brought out a super-nice fruit platter with plump blackberries raspberries and fresh figs! we really enjoyed that =) fantastic value for the price and level of service...we will definitely stay here again if we are using seatac.',happy
id17973,' we took our daughter before she went back to college. much to our surprise when we checked in we had been upgraded to a - room suite. this place was huge. although we did not use it there was a full kitchen. our room looked over bryant park ( one of my favorite places to relax in nyc). easy access to times square. staff exceptional. very polite and helpful. only negative is the breakfast buffett is definetely not the standard of other marriott resident hotels. we actually went out for our breakfast after one day. yes elevators are slow during prime time weekend but they went above and beyond to educate you reagrding this. would definetely stay again',happy
id17974,' we came here for our nana is birthday. they were very nice and the food was great. i got spaghetti with marinara sauce. the portion was just right. the deserts were amazing however the hot chocolate wasnt that hot and tasted stale. i recommend there moose cake. it is very luxurious and kid friendly. the view of everything was amazing. you can see the water tower the john hancokc center and many other beautiful things. we will come here again.',happy
id17975,' our family and another family vacationed in boston in august. main reason for the trip was to visit the hallowed grounds of fenway. first tirp to boston for either family so we werent exactly sure where to stay (wanted to be close to fenway) we were debating between jury is and buckminster (which is - bolock from fenway). decided to go to jury is and we decided it was one of the best choices we have ever made. comparing the two is like comparing a weekend at club med vs. an emergency stay in the hospital for a couple of days. jury is is an easy walk to fenway (we walked it twice) as well as boston commons & historical sites on the freedom trail and others. jury is staff was very helpful and friendly hotel very clean. yea cuff is is very busy and noisy at night but we enjoyed the a drink up in the lobby bar. loved the city and will definately stay here again.',happy
id17976,' wonderful facility. i see a lot of complaints about parking. but for $- extra dollars per day you get valet parking... if youre going to spend $-- anyway might as well throw in $- for the convenience of getting front door service. the prices are reasonable enough. and the steak was okay at the restaurant. room has enough space and clean. staff are all courteous. and i finished my cookies in - days. thank you.',happy
id17977,' we have stayed at this hotel four times in the past four years. it has become run down. we had a small room facing the street (even numbered) with lots of street noise. the hallway carpets were filthy. they were never vacuumed all weekend. we were charged --$ per nite for an extremely uncomfortable cot for our -- year old. it barely fit in the room. the bathroom was tiny and the towels were like motel-. the only good things i can say were that the parking was free-although hard to navigate with a minivan-and the location was great as we were visiting penn. next time we will switch to the inn at penn or the new home wood suites.',not_happy
id17978,' the hotel is in a convenient location close to the subway system which we used often without any problems. the old town trolley tour stops right outside the hotel. the hotel is in a good walking distance to many attractions i.e. boston common prudential centre museum of fine arts & newbury st (good people watching!) we walked to and from the hotel at night and felt perfectly safe also felt safe at night on the subway. staff were accommodating we were booked into a twin room and they arranged a king bed on request. rooms are dated but large & clean and that is all we needed as we were only in the room to sleep. our room faced huntington ave (main road) but we did not have any problems with traffic noise. for the price we would recommend.',happy
id17979,' my husband and i just returned from - days in san diego before visiting friends and relatives upstate. we stayed at humphrey is half moon in and suites on shelter island (on advice from forum) and it was absolutely perfect. shelter island is off the beaten path pleasantly quiet with beautiful views of downtown and the harbor but close to everything. we loved the tropically landscaped grounds and pool the large comfortable room the service and the restaurant. we walked to the bali hai restaurant across the roundabout for a fabulous dinner with a view one night and drove to miguel is at nearby scott street another. it was lovely not to have to drive far at night for dinner after touring all day. we love to walk and so enjoyed exploring old town little italy the gaslamp district university heights and of course the zoo and balboa park. we loved the public park music and outdoor cafes on coronado island with beautiful views back toward town. we also drove over to see the del which was charming but the traffic was bumper to bumper all the way. and the restaurant menu was disappointing -right on the water and no fresh seafood so we didnt stay. we also enjoyed walking around la jolla having lunch in a sidewalk cafe and were enchanted by the seals and pups at the cove. the museum of modern art which is there was also nice and we drove up the winding roads in the hills to see the houses and views. having never been to san diego before we were surprised at how much we liked it. it is a great climate very pretty easy layout and manageable traffic.',happy
id17980,' when i turned -- on --- i wanted a special way to celebrate. i chose to visit san francisco to walk the labyrinths at grace cathedral (ive been leading labyrinth walks in albuquerque for -- years) and visit what i remember to be a wonderful city when i visited in -- and --. i was at a loss at where to stay. id heard sf had a big bedbug problem and hotels were pricey. several of my other choices showed incidences of bedbugs on www.bedbugregistry.com. then i found the omni which was blissfully absent from those lists so i had peace of mind. as a aaa member i procured an affordable rate for what looked like a lovely hotel. upon arrival i realized what a great find this place was. it was perfectly situated for every place we wanted to visit (within walking distance from the bart that my sweetie and i rode in from the airport and down california cable car line away from grace). check in-out was instantaneous; every staff member we encountered was friendly courteous and helpful. the hotel put out a bowl of apples each afternoon which was a nice snack after touring all day. i dont think i have ever slept as well in a hotel as i did in this one - the bed was extremely comfortable. everything was clean and neat. even the carpet was immaculate and very comfortable to walk on. as an added bit of serendipity we happened to meet the architect responsible for the hotel renovation while brunching saturday morning at mo is. he was sitting at the counter with us and we struck up a conversation. he and his firm did a stunning job - you will not find a more beautiful hotel. i cant recommend this hotel highly enough. stay there!!!!!',happy
id17981,' we visited as part of our tour of usa on our honeymoon in august; what a gem! the staff are so friendly knowledgeable informative and lovely - they give you so much information on the local area which we used the whole time. the hotel is so sweet old but in a charming way our room was a lovely size. it also had everything you need magazines on the city power points hair dryer extra pillows air con and even the soaps given in the bathroom smelt delicious! location is great you are only a few blocks away to the heart of the city but are in a charming neighbourhood with restaurants bars shops all around. a great hotel at a reasonable price perfect location and wonderful staff. they even have fruit and danishes all day available to eat - as an english people we found it hard to find fruit or snacks that arent the american size portion so this was helpful. would stay there time and time again.',happy
id17982,' after reading past reviews of this hotel we had some trepidation. we were nicely surprised to find it clean and in good shape as well as tastefully decorated! our room had an excellent view of the soaring atrium. the concierge staff was very patient and helpful. guest services-housekeeping was a bit spotty sometimes had to wait for requested items but they were pleasant and polite. the only downside was the nondescript pool and fees for internet and fitness club...but by no means were these deal breakers! overall this is a nice hotel in a fabulous location...within walking distance of the mall and many restaurant options. it also is right above the metro which is very clean and user-friendly. the hotel is a nice oasis from the hustle of this very busy city. we thought it was a fabulous deal for the $----night special rate we paid!! would recommend it for anyone who would like to explore dc!',happy
id17983,' great location near the convention center but not a typical convention center hotel. loved the ambience and the saff was attentive and helpful. we had an issue with the key cards to our room. first mine worked in the elevator but not my room so the desk re-keyed it. then my husband is card didnt work so they re-keyed it- then mine wouldnt work again. we went through this several times before someone caught on that once a room key is set the others no longer work. at one point the young woman at the desk informed me that if the key worked in the elevator it had to work on the room door. i had to point out to her that this was indeed not the case. but overall a great hotel and we will recommend it to friends looking for a downtown seattle hotel',happy
id17984,' after reading some of the reviews on this site we were a little worried about are choice of hotel and boy were we right the hotel reception is at the back of the hotel and wasnt to bad but a little anoyed that you could only use the front entrance at certain times. the hotel is more interested in the functions that they have then for the guests staying there. when we got to are room it was more like a hostel room than a hotel room and the bathroom you couldnt swing a cat in it when we asked to be moved to a bigger room the response was we wil try i gave up in the end we only stayed there - nights but - nights to many would not return and would not recommend this hotel to any one very disappointed',not_happy
id17985,' i found the astor to be a very small small hotel eruo style furniture carpet can do for an upgrade unless you keep your shoes on the entire time before getting into bed. nice front desk staff very helpful. subsequently they had no hot water. if i pay two-hundred a night or two-thousand a night or even two dollars a night.. i expect to have hot water.. no explanation from the astor. they are working on it.. ok while they work on the boiler .. than the astor needs to work on this bill... the front desk has no access to the computers to make bill adjustments etc.. not a place for children expect to pay for internet access if you bring your laptop.. the location was ok if you view the hotel from outside ..overall. i will never advise or recommend such an horrific place to anyone.. not even a doggie motel.. learn from these reveiews..',not_happy
id17986,' i just want to take a moment to share the wonderful experience my family friends and i had at the wyndham garden hotel. my son and fiancé got engaged and set their wedding date for mid july-- great! …the same weekend of comic con—not great. we found it very difficult to secure a group booking at a nice hotel near the point loma wedding site. when we met with edel vernazza sales manager of the wyndham garden on sports arena blvd we found our solution. edel and the staff of the wyndham garden worked tirelessly courteously and professionally to insure that we had enough rooms (-- - no small feat!) during one of the busiest san diego convention weekends. in addition to the rooms they arranged a shuttle service for transportation to and from the wedding site the day of the wedding and went the extra mile to decorate the bridal suite the night of the wedding. we’re truly indebted to the staff there for making our guests and our stay so memorable. due to the excellent customer service while making initial arrangements we decided to book their aztec room for the rehearsal dinner. it’s lovely with a small bar nook great lighting and good air circulation. we loved working with their wonderful facility engineer chuck. the staff outfitted the room with a dance floor tables and chairs and large containers of ice for the bar. we supplied our own decorations bar service catering and music. we’re still getting rave reviews from our -- guests on how special the party was. i recommend you check out their facility if you need a nice space for a special event. the guest rooms were clean comfortable and while rather compact they had everything we needed. the fridge hairdryer and coffee maker were in good working order. wifi was a nice convenience. my showerhead needed adjusting to get enough pressure for me to wash my hair but a quick mention at the front desk led to a speedy repair. the bed was comfy the room was quiet and we slept well. the adjacent du-pars restaurant was a pleasant surprise! as a -- year resident of san diego i’d planned to steer our guests to other popular breakfast establishments but after the first morning we were hooked. all four mornings at least -- of us met happily at du-pars. why brave the wait at the broken yolk or drive somewhere else when the food was so good and they were so accommodating? i’d like to add that i see the varied reviews posted here and many are the antithesis of our experience. let’s face it this is not a resort area. it’s a busy business hub convenient to most parts of san diego. yes the parking spaces are tight. welcome to san diego. we had a large group of ‘ campers’ and pleasing that many people is not any easy task. i’ve traveled the world and have found a positive attitude and taking a moment to learn the names of the people who assist you goes a long way toward getting the same in return. thank you wyndham garden hotel for your friendly and professional hospitality.',happy
id17987,' we are in a recently renovated -th floor mediterranean king room. it is big and beautiful. very chic! the two person jetted tub is deep :- lots of cool details throughout the room. no view at all tho. we walked in with no reservations and asked to book a mediterranean king room. the front desk clerk said they were booked. i told him i had just seen four room categories available on line within the hour. he then said he had found one room available but couldnt offer aaa or govt rate. the rate from the front desk was $-- higher than what id just seen on line (with aaa ($---) and also included a $-- dining credit in their outstanding restaurant sazerac) so i stepped into the lobby made the reservation and waited for it to show up on their system (that made time for a quick drink anyway.... :) the front desk staff were very pleasant throughout the process and offered to store our bags while we got things arranged. check out our photos of room ---. we love kimpton hotels and will be enjoying their complimentary wine hour in the gorgeous lobby shortly.',happy
id17988,' the hotel is currently experiencing some construction. very basic amenities nice breakfast offering.',not_happy
id17989,' the four seasons hotel san francisco is fabulous; the rooms and hotel are beautifully decorated. the service is fantastic: room service is --- an hour during peak times (and the food was hot) the turndown service is complete with a bottle of water and soft jazz the doormen are extremely pleasant and very helpful. i cant say enough about it. we came back from our week there feeling extremely relaxed and pampered. also made use of the town car several times it is a wonderful service. just take note that the town car is available on a first-come first-served basis so be down at the bell desk at least -- minutes before you plan to arrive to your destination so youre not disappointed. the food is excellent in the seasons restaurant dont miss out on the ice tea and the open-faced crab sandwich also the chunky chicken soup! lunch is a better bet as breakfast is very expensive and the dinner menu seems limited. for lunch go about - pm for a prime window seat that overlooks market street. the hotel is in a prime location you can walk everywhere. the only downside is that the lobby is on the -th floor and the bell desk-entrance is on the ground floor and trying to find your way around can be very confusing at first. make sure and spring for a view suite; the suite is just a little bit bigger and if youre spending that much anyway what is a little bit more. a bottle of champagne (not sparkling wine good quality champagne) and a plate of chocolates and strawberries were left for us for our anniversary. definitely worth the splurge for that special occaision. we are trying to think of a special occaision to go back next year. this hotel is a - star!',happy
id17990,' this has to be the worst hotel i have ever booked not actually stayed in since i walked out within an hour of checking in. the whole place is incredibly filthy paint is pealing off walls there are stains and rubbish carpets and in lifts everything is old and shabby. my room was very basic which is not a problem by itself but like the rest of the hotel it made me think i’d catch something if i stay in it for long. the carpet is vacuumed in the middle only so there are layers of grey dust and who knows what else all around the edges of the room. the window was filthy the air con unit a greasy disgrace. when i sat down at the table to read the info pack i noticed food stains on its glass top and remains of potato chips clearly still there from previous guests. this is not what i would expect from a hotel that supposedly has - stars. cleanliness is the basic requirement even in hostels and this place fails to deliver. i checked out within an hour even though i had booked for --. there was no attempt to persuade me to stay and the lady at the reception looked like all my reasons were familiar to her already. i would say do not stay here not even if you are desperate.',not_happy
id17991,' - elevator -- -- floors -- unacceptable. -- minutes plus for our friends to get their car from valet. did you hire a funeral director to decorate the room? rarely does one see such a grouping of tan brown and olive drab. perhaps light switches where you',not_happy
id17992,' it was unusually cold in nyc last weekend. i called the desk and asked how to turn the heat on. we dont have heat! no further explanation. i tried to turn the air down and the entire system broke. the bedside lamp was a challenge to turn on and off and the tv remote did not work. the air system was repaired the next day and i was given a new remote. i dont want a note from the manager of the hotel saying he or she is soooooo sorry. the water worked and i got a hot shower when i wanted. the pillows were good and the generally kind staff should really work in a better hotel. i leave tips for the people who clean my room. i hope all of you do too. it is a common practice in the us because these people dont get vacation pay retirement benifits or health insurance.',not_happy
id17993,' i have stayed in many hotels while traveling through boston on business. in an effort to try something new i booked a room at the onyx through an on-line service. the hotel itself was very hard to find and was located in a dark fairly unlit alley. once inside the contemporary decor was appealing but was immediately replaced by disappointment once i saw the deluxe room i had reserved. if i was bigger than a size - i would not have been able to make it around the bed or even utililize the small desk. as it was the desk chair met the bed when it was pulled out. the window opened up into a dark alleyway. the dark colors made the room even more claustrophobic. this was definitely not a business traveler is hotel. if traveling on business and you want a bit of spoiling-with all the business travelers amenities - go for the charlesmark.',not_happy
id17994,' i recently stayed at the w hotel with friends. we booked the room through hotwire and ended up having to pay additional fees to get a larger room. be forewarned that if the standard room on hotwire is for one bed. the hotel is location was not ideal. we were hoping to be a little closer to michigan avenue. pros: the staff is very friendly helpful and professional. the rooms are clean have ample lighting and very comfortable beds. we had a room with two double beds. from what i understand these rooms are twice the size of a room with one bed. we had plenty of space. complimentary car service was available. the hotel offers complimentary acura car service between the hours of -pm to -pm within a - mile radius of the hotel. it books up fast so you need to reserve the car as soon as possible. cons: the lobby and elevator are too dark. now the lobby is very trendy. it looks like you are stepping into a disco. but it looks that way -- hours a day. i absolutely hated the disc decor in the elevators. you could get dizzy just riding up to your floor. it all looks good but it is over the top for a hotel that does not sit in a busy area of downtown. the hotel is perfect for younger couples or singles who are looking to party. i would prefer a little more lighting and a location closer to the michigan avenue.',happy
id17995,' catchy title of my article right. some may care to say down right prefect after ready this entire review on historic aesthetics of the hyatt regency in dallas tx. if i may be perfectly frank this hotel is very uniquely special to me i was given the opportunity to view the skeletal structure of the each hospitality department from room service to the small cafe on the second floor as well as the mediocre bar decor on the second floor and the outdated ambience of the ballrooms compared to newly renovated hotels on the westend of downtown.',happy
id17996,' my husband and i took our two kids (-yr and -yr) to visit washington d.c. we wanted a hotel that was close to the washington mall and to the metro and that was not very expensive. i found state plaza hotel through tripadvisor and was that it met my requirements. state plaza hotel is not very big but it suited our needs. we had a room in the south building (on f street). our room had two queen size beds that were very comfortable and a small kitchenette. it was great to have a small table and two chairs in the kitchenette so we can each our breakfast. we brought boxes of cereal with us and got milk from the cvs next door to the hotel (on e street). the room was pretty quiet. only time i heard noises was early in the morning when the garbage trucks came to haul trash (from f street bistro im guessing). the bathroom was small but it didnt bother us. outside of the bathroom was a vanity area which made up for the size of the bathroom. i found it odd that i couldnt find the hairdryer but then on our last day i found that it was in the closet on the top shelf. found that was a strange location for it. the elevator was very slow. we ate dinner a couple of times at the f street bistro which has an entrance from the hotel. getting down to the entrance took a bit of a while. the valet parking ($---night) was convenient. we would call the front desk to request our car and within - to -- minutes the car was waiting for us in front of the building. the hotel is close to the foggy bottom metro stop. it is convenient because parking is so difficult in d.c. the hotel is also surrounded by gwu fraternity houses. surprisingly we didnt hear a lot of noise that we expect from fraternity houses. all in all i would recommend this hotel. if you keep in mind the buildings are old and the hotel is not as modern as one of the major hotel chains then you will appreciate it for what it is.',happy
id17997,' we traveled to sf in july for the sf marathon and stayed at this hotel. the staff was very friendly and the rooms was good. it is not a luxury room like in a - star hotel but the most important it was clean. the room was indeed small but for location it was ---% worth it. we would definitely stay there again.',happy
id17998,' i knew something was strange when i walked right by the hudson: there is no sign outside the door. two doormen were muttering hudson hotel? in the furtive sotto voce i usually associate with sidewalk dealers asking want some herb? . once i had located the hotel i ascended a long escalator to the lobby. the entrance lobby and some other common areas are lit in a creepy yellow-green fluorescent. perhaps im too old to understand chic but to me it resembled minas morgul in the lord of the rings movie. the lobby itself is so dim i almost walked into other guests more than once. these are not the smallest rooms in nyc. i have stayed in the paramount and they are even smaller. the bed occupies almost the entire room the shower is at the foot of the bed separated by only a curtain and the toilet is on the far side of the shower. i was actually rather impressed with the room is utilization of space putting the stereo in the closet and a tv hinged to the wall. i was reminded of rooms in some japanese hotels (except in japan the bedding is also very short). i got this hotel from priceline as a ----- star. the price was (very) right but that extra half-star compared to their other listings is bogus. the experience is in contrast to unrefurbished hotels with larger rooms (e.g. salisbury and wellington); on balance i think i prefer the latter. i should also mention that the female staff (check-in concierge restaurant hostess and waitress) were all so cheery i wonder how many male guests get the wrong idea.',happy
id17999,' our stay at hilton west --th street was great. it was a perfect location as we had an event to attend at lincoln center. the room was comfortable and modern. i loved the spa like shower and bathroom. the service was excellent. i also took the opportunity to use their spa services which was great. i might add that this is a terrific location if you are interested in shopping on -th avenue going to central park carnegie hall and moma. all in easy walking distance.',happy
id18000,' nothing but compliments for this very pretty property. we had a last minute cancel for one of the guests in the room and the front desk staff was extremely accommodating in reducing the rate a bit. the staff was extremely friendly continuously opening doors offering assistance. thursday night was complimentary salsa dancing lessons and entertainment during hour - free champagne and hot hors douvres were served as well. business center included free internet and printer services. roof top pool was nice as was the restaurant and all public areas. we all used the spa and i have to say it wasnt bad but it could be better in terms of the quality of the facials we had booked but all in all not a reason not to stay again at this hotel. location was great - not quite on the main strip of the riverwalk so not as much foot traffic when dining or relaxing on their patio. i did not experience any of the noise others have reported and neither did my four companions and we were on the fourth floor street side. no view to speak of. suites were quite large and the bathroom was very nice.',happy
id18001,' my husband and i stayed at loews this past weekend. we arrived at -:-- and they did not have any king rooms available yet. they gave us - free drink passes so we went to the bar to relax. the band was terrible and way too loud. we could barely hear each other. the people at the front desk were very courteous. an hour later our room was ready. turns out they were hosting - weddings so things were undoubtedly busier than usual. the room was just ok. since it was loews i think i expected more. it was very small the tv didnt work very well and the bed was hard. there are better hotels to be had in the downtown area especially for the price.',not_happy
id18002,' our overall stay was great would have been nice to have no feathered pillows not having a microwaverefridg not cool they charge each day for a roll away bed they said they would accomumdate for up to five in one room stayed three days so used blankets on the floor for the two boys i requested four blanket but had to go down to argue after only getting one they charge for wi-fi in room lobby free- charge for daily parking no continuial breakfast without charging all these should change i called on phone for the entertainment book checking in nope they dont take it close to many places to eatbank and even small cascino the airport close yes somewhat noisy but hey what one is not only during day time night time very quiet staff quiet friendly housekeeping wonderful yes i would recommend this hotel to others it isa nice place is great for summer as with pool only on outsde .',happy
id18003,' the service is wonderful! i have stayed there several times and have never been disappointed. the rooms are very clean and the bed is very comfortable. i cannot say enoughtgood things about the staff. terri makes you feel like they are you are there. she is very accomodating and a great asset to the hotel. although it is not a small hotel they are very personable. i will stay there again!!!!!!!!!! hated to leave. you cant go wrong. close to subway shopping restaurants everything.',happy
id18004,' hotel cecil granted it looks like an ok hotel it isnt...bathroom messy and our wake up call was a man bangin on our door trying to get inside our room...avoid',not_happy
id18005,' the location is great. the hotel lobby and hallways are nice looking but the rooms leave much to be desired. they rooms are small and old. the floors were stained and bathrooms were outdated and very worn. the bathroom sink leaked and the bed was not comfortable at all. the television had only a few clear channels to watch. this place reminded me of a hostel it is a room to sleep and that is all. the staff however was very friendly and the price was decent but not worth it for the quality of the room. unfortunately we also stayed in a room next to the elevator so it was not a quiet night needless to say. i would not stay here again.',not_happy
id18006,' stay at the inn once a month for work - super easy with reservation check in etc. the rooms are updated super comfi bed flat screet tv new carpets updated bathroom. this is the most convenient location. just ask for a room to the back. very friendly and competent staff!',happy
id18007,' i put in a good long time researching places to go this summer for washington dc and nyc. so this was my first pick based on price & quality. rooms had space. water at front desk. breakfast in morning. didnt hear any noise except when the housekeepers were having a good time every morning. haha my brother liked the cat mona . we pet the cat everyday! somebody wrote something about cat hair being on the food but i didnt see anything. service was great on my part helpful staff. and we compensated them for their great services thanks dwight & jamie lastly walk down new hampshire to get to dupont sq metro line (red) because the street is diagonal. prepare to walk walk walk to see all the sights in d.c. unless your old and take one of those $--- day tours. haha',happy
id18008,' my husband is company selected this hotel as the location for their annual trip. the overall experience was okay. however the walls were so thin that we could hear our neighbor flush his toilet cough take a shower his radio his phone conversation his tv and his radio. this was not a good experience when you are extremely tired from a long day of walking. the rooms were very small for the high price that was paid. the bathroom was very small. i for one am not a fan of modern decor but based on the - other hotels that we have stayed at in san fran i was not at all impressed with this dated decor. the pluses were their service for laundry cleaning and housekeeping. based on the good points and the other comments i would definitely not return to this hotel.',not_happy
id18009,' ive stayed at the hotel lawrence in dallas twice a year for - years now each time for --- nights. when i first stayed there it was a charming boutique hotel...no - rooms alike fresh cookies in the lobby. that is still there but the place is quite worn and shabby. the carpet in the hallway had the same litter at the end of the day as when i left the room in the morning. the carpet in my room was so badly stained that i didnt want to lie down to do my exercises. the bathroom had paint peeling...the light in the room was not fully attached to the ceiling...and on and on. im going somewhere else in january ----.',not_happy
id18010,' the motel is in a convenient location. it is at least as good as the other motels in the immediate area. however it is clear that the motel owners have decided to cut corners on the quality of the rooms and buildings to increase their profits. the rooms have old furniture in need of repair. lamps do not always work. toilets do not always work. the rooms are sometimes moldy or have stains on rigs. sometimes the rooms have an odd unpleasant odor. the tv channels are not correctly listed. not all listed channels are available. sometimes the channels are a spanish feed. the continental breakfast is the worst i have ever experienced.',not_happy
id18011,' i was really looking forward to my stay in the elan hotel which i booked as a treat for myself after a trip across the states. however i was slightly dissapointed with the hotel which i feel did not live up to the reviews on trip advisor. firstly i was kept waiting at check in for five minutes while the receptionist took a phone call. this may not seem like a big deal but i was tired and just wanted to get to my room. he did apologize for the delay but i felt he should have acknowledged my presence at least when he was on the phone. he was very friendly and told me about the breakfast and wine and cheese. i then told him that i was under -- which he should have realized by looking at my passport a few minutes previously. i then went up to my room which was small but still felt luxurious. ten minutes later however i got a phone call from reception to inform me that all alcohol would have to be removed from my room and they would send someone up. i understand they have to do this but it just felt like a massive inconvenience when all i wanted to do was fall into bed. the next day the maid attempted to put alcohol back into the room and i had to explain to her that i was told i cannot have access to alcohol according to the hotel is policy and she accepted this but i feel she should have known! to top matters off there was a small fire in the hotel one of the mornings i stayed there. i felt we got minimal explanation and the hotel smelled of smoke for most of the day which made my stay unpleasant. the location was good close to the shops which was what i was interested in and the free internet was great. the breakfast was basic but it was appreciated as it is such a rarity to receive a complimentary breakfast in a hotel these days. overall i feel i may have been unlucky with my stay. although the room was lovely if slightly small i dont feel my stay was worth the money.',not_happy
id18012,' after having read a number of negative reviews on this site i was a bit worried when priceline.com assigned us the crowne plaza hotel times square. however we had a fantastic experience there! hotel was very clean my -- year old son loved being in the center of the action in times square. we were up high----th floor and so werent bothered by any city noise. we found the hotel room very quiet even though the hotel itself was very busy. we never heard any noise from thehall or from other rooms. the room was large plenty of room for a king-size bed and a rollaway for our son and also the regular room furniture which included a chaise lounge a desk and a chest of drawers including flat screen tv. bathroom plenty roomy with tub and shower. bed was especially comfortable with a plush top on the mattress. hotel staff unfailingly polite and helpful. no negatives to report. we didnt try the restaurants but ate on the go. would stay there again.',happy
id18013,' i loved the hotel because of it is prime location. it is close to everything; from broadway shows to all times square has to offer. the staff is very friendly and welcoming. will definitely come back.',happy
id18014,' came to san francisco for an interview and wanted a place close to the financial district and the bart. the hotel is prime location for shopping-tourists as it is directly next door to the westfield shopping mall. however the bed was rock hard very old decor my room essentially had no window (window faced a building and fire escape) and felt like a dungeon. no light came in and you wouldnt want the blinds open anyway with lord knows who peeking in. the room and bathroom were clean... but shouldnt that be expected? the television was tiny and looked like it was from ----. also the picture was weird colors were purple. finally paid for the wi-fi as i was looking for a nice hotel to work away from home and could not connect. the - pager of instructions was no help at all and neither was the front desk. i would not stay here again and for the price i paid wished i would have gone best western or a boutique hotel. perhaps i got the last (and worst) room? it is possible but i would suggest staying somewhere else.',not_happy
id18015,' i return again and again because of all of the modern amenities this hotel offers. i is well designed with a sleek bar excellent service a nice gym and spa clean minimal rooms with flat screen tvs and everything operates off of a remote including the drapes lighting and temperature. even the elevators are nicely appointed. i stay for business and find there is ample room at the desk to accomodate my papers computer etc. i enjoy every stay.',happy
id18016,' when we arrived at the entrance we realized this hotel was going to be a very nice place to stay. from when we arrived until we left each and every person who worked at this hotel were very professional. all were dressed impeccable and all had complete knowledge of the hotels services. the lounge and restaurant staff were the same. the wine selection and the menu at there restaurant very simple but very good. we all had an appetizer which was excellent. the three of us chose to have the duck for dinner and it too was excellent. the room was very large and had a dressing area conected to the bathroom. the room was very clean and well layed out. it was a perfect location. we will be staying here again when we go back to san francisco in a few months. the only downfall for us was we were not used to city noise and the cable cars could be heard from our fourth floor room.',happy
id18017,' my husband and i stayed there over the weekend and had a suite on the --th floor. it looked recently renovated. towels were plush as was bedding. walked to the trains to go to yankee stadium lower manahatten. close to times square and the empire state building. --th and broadway is a half a mile away. close to food both pubs and higher end fare. staff was very friendly and helpful. breakfast offered more options than i expected with eggs yogurt pastries etc. we didnt encounter the issues others did. would definitely stay there again!',happy
id18018,' it was like staying with our favorite great aunt for vacation. comfortable good food and musty. it once was the toast of the town im sure but has seen its better days. the location is the best but needs a facelift (and a tummy tuck and chemical peel and a new wardrobe). it is a lovely place but was disappointed as it is a member of preferred hotels and we have has over the top experiences at other sister hotels. i suspect the ritz or the fairmont would have better suited us. as a prior reviewer wrote they squeezed every last dime out of us for parking and corkage at the spa (eventhough we spent almost $---). the spa service was amazing. the best massage i have ever had but again the spa is outdated by twenty years. definitely have drinks or dinner at big - bar which was great and i imagine it is a wonderful place to spend rainy afternoon.',not_happy
id18019,' this hotel is clean and up to date. the staff is extremely friendly! i really enjoyed my stay here. i would have given the place - stars but i was disappointed in the lounge . all they have is a rolling cart they pour drinks at in the dining area. no permanent bar you can sit at and socialize with fellow travelers. they make up for it with the bartender though. he is very friendly the beers are ice cold and the drinks are well mixed.',happy
id18020,' our stay in this hotel was everything we expected.excellent location clean and reasonably priced. service was excellent pleasant staff. wonderful view from the balcony. business center was user-friendly. great indoor and outdoor pools. e.d.',happy
id18021,' this hotel is highly recommened on this site and i can see why. the hotel is extremely well priced for the location. its right on union square where all the great shopping and restuarants are. cable cars run right past the door we arrived around --.-- am but our room wasnt ready. we checked our bags and went off for a few hours for some exploring and and lunch. we returned around -pm and checked into our room. the rooms are very small and tight even by a big cities standard. but we didnt spend much time in the room so it wasnt a big deal. the room was tastefully decorated but you should be prepared for not too much space. we where given a room overlooking union square which was really nice. the check in staff where really helpfull with dining recommendations and car rental enquiries. this is a great base for getting around the city. we only had - nights but we stayed midweek and got a great rate of $--- a night for this hotel. that was a bargain for a hotel in this location of this quality there are many many great restuarants close by but sears next door is excellent and famous enough for its brekfast that is has lines out the door for half hour or so! it was so good we went and ate one evening for dinner which was excellent. when we are back in san fran we would definatley stay hear again we where very impressed',happy
id18022,' great location very clean very safe outstanding service. it is located by the fire station which can be noisy but there are ear plugs to assist... and let is face it....it is the big city - so no matter where you are that kind of noise is prevalent. lots of families with kids seem to stay here. breakfast is nice good variety and selection. served ---- and an extra hour on sunday. make your own waffles eggs toaster for bagles toast or engilsh muffins yougrt cereal. coffee tea and hot chocolate are available -- hours a day. so many great restaurants so close by - vermilion (indian latin fusion was by far the favorite - ask for the vegetarian menu).',happy
id18023,' my boyfriend and i recently stayed here for - nights on our visit to chicago. upon check-in we were told that all of the non-smoking rooms had been given away so we received an upgrade to a room on the --th floor. the view was great facing north on michigan ave towards magnificent mile. the room was clean and modern with a comfortable bed. it was very quiet and we never heard other guests through the walls or were bothered by the cleaning service. the cable on our tv was not working apparently due to the stormy weather. the woman at the front desk let us pick a movie instead for free though it abruptly turned off --- of the way through. the location was great and within walking distance of millennium park grant park art institute of chicago magnificent mile and much more. it was also within walking distance of - different pick-up stops for the hop-on hop-off tour which we used to get around all - days. the employees working at the concierge desk were extremely helpful and friendly! the day we checked out we saw that we were charged $--- for the minibar because we had removed a few items to store our leftovers. the issue was easily resolved and we were refunded the money. overall great location nice rooms friendly staff but a few too many incidents of inconvenience for the price we paid. next time i am in chicago i will look for another hotel in the area.',not_happy
id18024,' the hotel is in the nicer part of la although there really isnt anything to do. you walk a few blocks away and there are homeless people everywhere asking for things and you get in to the lower grade of downtown la. the metro is close by on -th street so we utilised this alot. you can catch the metro to hollywood which is a much nicer area but coming back to the hotel at night time was scary and i would not recommend going around by yourself at night as there were a lot of gangs around along with homeless people. we would never stay in downtown la again. i would recommend paying the extra money and staying near hollywood - universal studios is only - stop away on the metro and you can easily get transport to disney.',happy
id18025,' we stayed for just one night but got a great deal on a suite which was just a single room but very large. the staff were wonderful very friendly and helpful. the public balconies on the --th and --th floor were lovely - great place to watch the sunset on the cityscape. fatty crab restaurant in the hotel was terrific too.',happy
id18026,' i stayed here as part of a group. those of us with rooms on the -th and -th floors all complained about how small their rooms were. those lucky enough to be on the -th floor or above all seemed to have huge suites. i was a loser in the lottery...... my room had possibly the smallest bathroom i have ever seen and also a tiny wardrobe in which all the space was taken by a hideous tiger-print type dressing gown. at least the bed was very comfortable but the room gave plenty of incentive to be out and about sight-seeing. positive aspects to the hotel : - very helpful staff ( concierge provided free tickets to one of the popular bar-clubs ) - free refreshing drinks in the lobby in the afternoon and tea-coffee in the morning - free hour drinks in the evening - free facility to print boarding passes ( although the internet access fee was laugh aloud expensive ) - spacious lobby - good central location',happy
id18027,' the staff was very friendly very accommodating to our needs we stayed there for a month and could ask for a better stay. they mad us feel at home and even called us by our name. my husband was under going treatment at md anderson and they have a shuttle witch saved us gas and parking. one day the manager came to pick us up because he let all the employees go to a funeral of a workers mother. i thought that was so awesome. rene the driver in the am was so sweet!! she made the trip less stressful and always was on time. thank you to all the staff manager front desk girls rene and even the cleaning girls yall were awesome!! thank you again!!',happy
id18028,' i just spent two nights at the hamilton on business. this hotel is exactly what it claims to be a a restored classic. yes the elevators are slow and the rooms are small but the staff is professional and courteous the rooms are well appointed and it is in a great location. a few things i didn’t like – the view out of my room was of an office building about -- feet away (a little weird seeing people working that close to your room) showers both mornings at -:-- with only warm water (it was very hot at all other times) and the wireless internet connection is $-.-- per ---hour period but you don’t charge it to your room it goes on a credit card (makes it a pain for travel claims). ome other reviewers mentioned the traffic-street noise but i didn’t notice it much after rush hour. the hotel is in a great location a block away from the mcpherson square metro station and there are numerous restaurants ranging from inexpensive to very expensive within walking distance. i would stay here again for business or with my wife. rooms may be a tad small for any more than two people.',happy
id18029,' we have stayed at hotel -- for a week. and lets be honest if you go to new york u not gonna spend that much time in a hotel room..the hotel is located at a brilliant area.it takes literally - minutes to walk to the empire state building.. never the less we had a lovely stay here and would go back anytime.the receptionists were friendly enough and helped if we had any questions .. . our room was very clean and it had been cleaned every day.. so was the shared bathroom. even after we had a shower an hour later it had been tidied. we had clean towels and washcloths every day. the bed was very comfortable they have a little desk with tv and a sink in the room with a mirror. how i said very comfortable. the fact that the stair lift was playing music was quiet amusing. there is free wi-fi and you can even borrow an i pad from reception for -- dollars a day. how i said if i went back to new york i most definitely would be staying here again!! thank you',happy
id18030,' just returned from - nights at the millenium hilton & there is not a lot to say that has not already been said in other reviews. positives: great location in the financial district. the room was comfortable clean & the air-con worked well. there is a subway station right outside the door but we always walked a couple of minutes to fulton street subway as you can pick up a lexington ave express train on line - and be in the midtown shopping area --mins after leaving the hotel. fulton street market - south street seaport is within an easy walk - plenty of shops - places to eat there. negatives: the bathroom was starting to show it is age but as i said above it was clean (which matters more to me than the odd chip of the top round the basin). internet access is chargable on a daily basis - i did not have to pay this as a hhonors gold member but when traveling for leisure i will not stay in a hotel where the internet is extra. noise: many people mention the noise from the wtc construction site. yes there is noise as the work seemed to be happening ---- (apart from on sunday). the heavy work noise was -am--pm or thereabouts. that said if you want a guaranteed undisturbed by noise nights sleep manhattan in general is probably best avoided! we got a great rate on this hotel via expedia and for what we paid you could not fault what we got. the location was good for us & the room was clean - given the amount of time you dont spend in your hotel room when on a long weekend in a place like nyc it was ideal. they just need to sort the internet access out - i would have been very annoyed to be charged $-- for the half hour or so per day that we spent keeping tabs on email. (smartphone data not an option as not from the usa so would have been very expensive!) as long as i am still a hhonors gold member (& can avoid the internet charges) i would definately stay here again.',happy
id18031,' stayed on a saturday evening. hotel was hip with contemporary styling. employees were all friendly and accommodating. wine hour was popular~ lobby was filled with guests enjoying their complementary wine. hotel was in a good center city location. valet parking was convenient. room was a good size with a large bathroom. beds were comfortable with city view on the --rd floor. small bar-restaurant on site that was busy during our stay but not mobbed. pet friendly hotel (we however did not travel with pets). small clean boutique hotel that i would definitely recommend without hesitation. had lunch at sabrina is (cool and hip with great attentive staff; vegetarian friendly). enjoyed brunch at farmicia (they have a brunch hour~ a nice bonus on a sunday morning).',happy
id18032,' i have tried the madera twice and topaz once. i doubt i will return. not because they are terrible but because they promise much more than they deliver. at madera the restaurant is often full in the evening with a (very loud) date night crowd which the host-hostess appear to be more interested in socializing with than in getting tired business travelers through dinner and up to bed. room service is very unreliable and not professionally handled on the phone. there is a lot of solicitude at the front desk offers to provide things like special pillows etc. which dont materialize. broken hair dryer broken in-hotel atm chatty and a-little-too-personal service staff in the hallways loooong walks to the lobby and mistakes on the bill. everyone is perfectly nice and the things that do work are just fine. rooms are clean comfortable and quiet. but the price is just too high to be offering so much and falling so short on service.',not_happy
id18033,' wanted a nice downtown hotel without paying a premium price - this one works - very close to the riverwalk mall (one block) access to freeways without the extra noise.',happy
id18034,' nice location friendly staff but i lost sleep here because i cant believe how badly im being ripped off at $--- (after taxes) a night for a room in this place. uneven floors cracked stuff in the bathroom the shower is a joke (only -nd to the water pressure) old gross furniture. i know it is ny and were talking small rooms buy seriously - over $--- a night ? ill never come back and im shocked that they call this a sheraton. sorry.',not_happy
id18035,' this was our very first trip to the us and our first port of call after a long flight from sydney so we were weary and unsure of what to expect. arrived at the hotel early afternoon and were delighted with the beautiful foyer and very friendly staff who welcomed us. our room was attractively decorated and very comfortable. we ventured out for a walk headed the wrong way ended up in the tenderloin district but quickly got back on track. an interesting walk of a few blocks to union square and we discovered lots of nice spots to eat around about. the only downside was that our room was on the alley side so we heard the very noisy garbage trucks but i felt this was only a slight negative because the room was so clean and comfortable and the bathroom although small was very attractive. we ate in the restaurant for breakfast and not only was the moroccan inspired decor very welcoming but the food was interesting and delicious. we booked in for dinner on our last night and had a very memorable meal. loved all the lanterns! we would definitely come back to stay again.',happy
id18036,' these reviews about great safety and fantastic service are total fakes. this place ruined my birthday. i work in the hotel business and ive never stayed in such a place. the location is in the bad part of memphis. random people trudge through the parkung lot late at night. feels unsafe. upon arrival we had a reservation saved under and paid with oyr best wester points. the guy at the frint desk disnt even know.how to check me in using points. he charged it to our credut card!! we head to beale st and return around for am. we go to our room which was nice and was clean. we layed down and were woken up to the loudest roaring sound ive ever heard. it went on pretty much ever twenty min. we checked it out and there was a gap which had been stuffed with newspaper between the wall and the window. the wind was blowing so hard that it was causing the heating unit to rattle and roar. its -am...we dont wanna move. were gonna be checking out soon. we endure it. when we go to beakfast the manager at the front desk makes a comment abouy us coming down last min...we had -- min. she told us that the pancake batter ran out and she really didnt want to make more if we were going to be the only ones to eat it. so we had muffins instead ..yay. upon check out i mebtioned the horrid sound...the manager acted like we were lying..even tho it was obvious someone had attempted to fix it. she told us we were just hearing the trolly. we assured her that wasnt it and we were just telling her because it needed to be fixed. after that we tried to get her to fix the credit card issue and may with the points...but not even she knew how. i told her how to do it because the system at my hotel was the exact same one...she didnt listen and called the tech support...they told her what i told her. so we finally got it right. we get home and they had deducted twice the amount of points they were supposed to....such a horrible place..complete idiots. rooms are beautiful but honestly i would have rather had a worse room and better security and service.',not_happy
id18037,' we stayed one night while travelling through and checked in around --:-- pm. our room was filthy. the floor had crumbs and stuff all over it and the tile floors were dirty. as stated in the other reviews this hotel makes a great first impression. the lobby is nice but the rooms are terrible. the carpets are stained and worn as well as the fixtures and bathrooms. i dont mind a dated look if it were clean but it clearly was not. the hallway going to our room was also not vacuumed there was trash all over the place. i called the lobby and complained and they offered to move us to another room. half an hour later we were still waiting for a call back to be moved to another room. with - kids waiting to get to bed i finally went down to the lobby to speak with a manager. they just gave me a key to a room - floor down. again the exact same thing. the hallways were trashy the floor was not vacuumed the bathroom floor had bugs and hair all over it. it was by far the most disgusting room we had encountered in a long time. being close to --:-- pm by then i disinfected the room as best as i could and we slept in an uncomfortable bed with - flat pillow each. again the next day we only had - bath towels to share between the - of us. service was so terrible that we didnt want to wait on it -- we just wanted to get out of there! we picked this hotel because it was had a - star rating but it is far from being - stars. we stayed at the hyatt place down the road last year and it was a much better and cleaner hotel.',not_happy
id18038,' wow! do not be fooled by the shiny new building and decor. hideous security and night management!!! young employees that are ill trained and unequipped.whether it is an all night dance rave or texas-ou college kids this hotel is unprepared to service them while still offering other guests the level of service they deserve. i can imagine for a business traveler during the week attending a convention this is it but in dallas there are way too many other great choices. the joule the magnolia heck even the sheraton is nicer!! dont do it. pick anywhere else.',not_happy
id18039,' so i decided for my birthday i wanted to go away (but not out of town) for a weekend. i picked the pointe hilton squaw peak because it claimed to have some really good deals for a pretty decent price. well let me tell you - going to a resort in the off season is not all it is cracked up to be! when we checked in the staff were not friendly no one offered any help with baggage and they did not give us the coupon book we were supposed to get or our $-- dinner coupons. our room was okay but the shower-tub did not drain. our neighbors were packed about -- to a room and there were constantly huge bags of garbage sitting out in front of their door. none of the elevators worked (we were on the -rd floor) and none of the ice machines worked. the pool areas were nice enough - of course when we got there we couldnt get tubes for the lazy river because the pump to blow them up was broken. it just seemed like everything was broken or out of order. when we asked the person at the front desk about the coupons we never got and the dinner vouchers he was completely unhelpful and pretty much told us sorry bout it - it was your responsibility. no actually is wasnt my responsibility i dont work there!! so if youre planning on staying here you might want to reconsider - the staff are not very friendly and definitely do not feel they should go out of their way to accomodate you. i can say that both nights we ate at the lantana grille lounge and the food was very good and our server was an absolute joy! but we probably will not stay here again - or advise anyone else to stay here.',not_happy
id18040,' perfect location near central park--th ave-rockefeller centre. subway at end of street made it easy to get around the rest of manhattan. best burger joint in hotel lobby room had a view of central park',happy
id18041,' stayed here for ten days. while the bed was comfortable the false opulence of the surrounds grated (chandeliers in the elevator? really??) especially when so many basic comforts were not accommodated - e.g. a bath that was really too uncomfortable to sit in. the gym and pool were of great quality. the room service was really not nice at all (i think it came from the irish pub downstairs). great location. okay for business but certainly wouldnt choose to stay here to relax.',not_happy
id18042,' we stayed last night in room ---- and it was fine. granted we got a good deal...--- a night and i would probably feel differently if i had pad --- but there are a couple of things to keep in mind. we were on a cheapie deal and and im sure that were were not in one of their best rooms. the room was fine size wise. for a ny hotel it was about average if not a little big. (much bigger than rooms at the w across the street) the room was a little noisy but again not much different than other hotels in ny. the bed was fine there was an ipod docking station & a minibar. the room overlooked the dome of st barts next door...not an awsome view but pretty good. there was a chair and ottoman in the room that was a little worn but the other furnishings were fine. the bathroom was really nice. the air conditioning was not great--i have often had this problem in ny hotels. i think the negative reviews on there have unrealistic expectations of reasonably priced ny hotels. you want a big room & great air conditioning at a reasonable price? go to phoenix in august.',happy
id18043,' the room we stayed in was filthy! there was dust everywhere and stains on the carpet and receipts from the previous guests on the floor. we went down to reception to complain and they were very helpful. they offered us another room but unfortunately it was too small so we asked them to clean our room and they did. although the room was still dirty and the carpet was full of stains it was not as bad as when we first arrived. we decided to grin and bear it and just get on with our holiday. we would never stay there again but if they replaced the carpets and spruced up the furniture the place wouldnt be half bad.',not_happy
id18044,' we arent budget travelers. we like to stay in the best hotels we can find. we have stayed in some of the best hotels in europe and none of them were better than this hotel. if you want first class five star serive in san antonio this is the place to go.',happy
id18045,' i stayed at this hotel last week while on a tour of the university with my daughter. the hotel is in a good location and i think that the cost of the room is really based on the location only. that said there is nothing special about this hotel. the room was nice clean and the beds comfortable but pretty basic. our room had a commanding view of the wall of the apartment building across the parking lot. that is okay its about the location. the staff was pleasant friendly and helpful. the breakfast they serve is fine but certainly nothing special. this hotel is on par with what you would expect at a run-of-the-mill chain hotel in an average community but at a higher cost.',not_happy
id18046,' what do you expect from a --star hotel? it was clean staff was friendly and the breakfast though minimal was fresh. you cant beat the price if youre not looking for fancy. yes the bathroom is tiny but it serves its purpose. the pool was clean and not too cold. didnt get to view the hottub as it was full during our stay. had no trouble getting extra towels when requested. i would stay there again.',not_happy
id18047,' the entrance is a little hard to find but once you get there it is very nice. the front staff was very welcoming. quiet hotel. very clean and i am hard to please! nice bathroom with a good strong shower and nice bath ammenities. bonus was the mini kitchen which i did not expect! has an almost full size fridge microwave mini dishwasher and two burner stove. comfortable bed. i was really impressed - very nice for the $$s.',happy
id18048,' stayed here for memorial day weekend . great location modern fresh decor & friendly staff . will stay there again !',happy
id18049,' i stayed two nights at penn is view. the hotel is located in the historic area just beside a bus station. overall it was a fine hotel and easy to walk to multiple restaurants and attractions such as liberty bell etc. i was there to attend a conference so the historic charm was lost on me. as a business traveler i found it cramped creaky floors hallway noise night noise from window air unit. to have a meeting at this place was horrible. (note to meeting planners -- your audience should be -- max). the conf room was either uncomfortably humid or freezing. the conf room itself was deep and difficult for people to see the screen. as a hotel guest check in was very easy (they let me check in three hrs early) and were extremely friendly. the called cabs provided restaurant suggestions etc. the bed while lumpy was comfortable. the bath had little water pressure and stains. the room was very dated -- yes i know it is a historic hotel i get that. each morning they had a complimentary breakfast-- including eggs waffles etc. and they had a great restaurant and bar -- also very friendly and helpful wait staff. the bar had a great wine selection and they offered numerous wine flights. my conference rate was $--- per night which i believe was reasonable. i wouldnt come here with my kids but i would consider it again for my husband and me if we were going to do the tourist thing.',not_happy
id18050,' what can i say - compared to the mark twain where i stayed right before and which has a star more this hotel beats it in all aspects. great location just make sure to get a room backwards cause the cable cars can be loud i guess. rooms are renewed a bit small but completely fine. staff is always trying to help and there is even breakfast included although it is really not worth mentioning i didnt go there cause it wasnt worth it. oh - but avoid the -rd party internet service by cabledon or what it is called. shows full signal quality is advertised as full n standard but is clearly limited in speed - dramatically! youtube not possible downloads? forget it! i contacted them to complain and never got an answer. the page also shows no indication for clients whom to contact just hotels are addressed as business partners. there are a lot of free wifi places around so spare the --$ per --hrs!',happy
id18051,' my family and i (incl. - kids) picked this hotel due to its location on the upper west side. we were more than pleasantly surprised when we saw the interior of the hotel and the very high quality of the room. spacious and clean perfect for a family of -. the restaurant in the hotel is good sized and has a good and tasty menu. the staff is very friendly and we received great advise on different restaurants in the area.',happy
id18052,' i stayed for one night for a weekend in the city with my husband and two friends. the room was small as any hotel in nyc is especially with two double beds but it was very clean and nice. the bathroom was very spacious. front desk staff were very polite and helpful and the breakfast was much more than i expected there to be. the location is very convenient for hanging out in the lower east side and east village. overall it was a great stay and i would definitely stay there again.',happy
id18053,' i booked this at the last minute for a conference - only stayed two days and found the place to be decent. the location is ideal for tourists who want to be close to the sights like union square cable car chinatown etc.. the hotel is nice nothing over the top and nothing terrible...just right. my room could have used a little updating but the place was quiet clean and affordable which were my only requirements. here is the skinny: pros: location staff restaurant was nice too. cons: no high speed internet - but there is available wireless in the rooms. i just wish it was a bit quicker but its better than nothing. also my room was a bit outdated. recommendation: sure! it did the job for -- hours and the location is great for seeing the sights.',not_happy
id18054,' this is a great hotel. i stayed in the loft section of the hotel and it honestly felt my own little townhouse. the staff was very nice and the location is obviously great - gaslamp is where you want to be in sd and it is very easy to get on the freeways to hit the other spots (la jolla del mar). highly recommend this hotel',happy
id18055,' i have returned many times to this hotel that has become a home away from home on business trips. the staff are incredibly helpful and friendly which is probably why i go back again and again. however the location itself would be a huge draw since it is an easy walk to the shopping and dining of westwood and not far from beverly hills. rooms are comfortable and stylish and i always get a good nights rest. if you dont have the energy to walk to westwood for food you wont be dissappointed by the hotel restaurant with a wide selection of snacks and entrees. the complimentary coffee bar and wine hour are also nice perks. i think that the price is fair for the location my biggest warning is to take the cost of overnight parking into consideration. it adds up at an additional $-- - night.',happy
id18056,' my husband and i arrived back from nyc on -- april ----. we spent - nights in the sanctuary hotel west --th street one block off of times square. the hotel is in a fantastic position and within walking distance of all tourist sites shops and restaurants. we were on the -th floor the room was lovely a huge bed (very comfy) and a huge shower which i was really impressed with. the staff were excellent so friendly and willing to help you with anything. a big thank you must go out to jacob (s.t.a.r) who organised transport back to jfk for us during rush hour!!! thank you jacob!. the reception staff were also very helpful and friendly thank you. a continental breakfast is provided in the mornings until --.-- on weekdays and until --am on weekends. there is a good selection of cereals pastries bagels toast and fruit with tea coffee and orange juice this is just what we needed to set us up for a busy day. i would definately return to this hotel the location is perfect. the hotel has a relaxing atmosphere and its just what you need after walking for miles through nyc! thank you again to all of the staff at sanctuary hotel for making our stay fabulous.',happy
id18057,' great location to the energy belt west of houston. super clean hotel good food in the resturant and the hour that seems to extend beyond the normal - hours is great. the bartender does a great job and really hustles. very clean and well equipped work facility as well.',happy
id18058,' my girlfriend and i stayed here for one night before and two nights after sailing on the carnival fascination. the service was excellent. we flew into the jacksonville airport and (after we called the shuttle) were promptly picked up and brought to the hotel. the next morning we were on the first shuttle to the cruise port (--:--am) and had checked in to our ship before they had even begun boarding. the cruise was excellent and when we disembarked around -:--am on thursday there was already a return shuttle waiting for us. we were greeted by cecil the general manager who made sure that we all had an enjoyable time on our cruise. since we were staying for a few extra nights he got to know us a little better as well and as we saw him over the next few days he was always lighthearted and joking with us. definitely made our stay more enjoyable being treated with respect. a note about the cruise package: the hotel offers a $-- cruise offer which includes a one-night is stay free parking and round trip shuttle service to and from the cruise terminal. since we flew in and didnt have a car and since i was paying with best western rewards points we opted to purchase just the shuttle service at $---per person round trip. this was a great deal as taking a taxi would have cost at least double. while the hotel really only has a denny is subway dunkin donuts and waffle house nearby if youre able to walk for about -- minutes you can get to a very nice mall with tons of dining-shopping options. additionally if you dont want to walk you can take the public bus for $-.-- each way (or take it down town for even more options). overall this was a great hotel stay and cecil is a great general manager. i may not want to cruise on the same exact ship but if im ever flying into the jacksonville airport again i will definitely stay at this hotel and you should too.',happy
id18059,' my husband and i were in chicago for a long weekend. he chose the hotel - i was a bit apprehensive when i looked at pictures online - but after staying three nights i would stay there again when in chicago. now - let me say first off - this is not luxury - at all! this is a two story very small hotel that looks like it probably did when it was built in the late -- is early -- is (im guessing) we stayed in a king room - which was one king bed a decent sized tv in an armoir two bedside tables and lamps - a desk area with a chair and a bedside chair. the bath was small but the floor looked to have been re-tiled recently and the shower was clean as was the curtain. not a lot of room for istuff - but adequate room. the shower worked well water was always hot. the carpet looked relatively new and the bed itself was comfortable and clean - nothing to gross me out (and i have four kids).the staff was excellent - very friendly nice and attentive to needs and questions. big deal is that there is free parking on site! which i didnt realize was such a big deal until we walked around the city for several days - parking is king! there was an ice machine centrally located. there is no pool spa jacuzzi etc - just a clean room in a decent neighborhood in downtown chicago - at a decent rate! i did see where someone complained about the view...well it is two (-) stories! surrounded by city buildings - much taller - so you looked out onto an alley - we looked out onto-into the parking lot - big whoop. now - if howard johnsons is listenting - there are several things that you can do to spruce up the place including new plantings maintaining the current plantings take the retro aspect of your place and run with it - update the restaurant newer curtains for the main office etc. but - again - i would go back to this hotel if we would return to chicago.',happy
id18060,' i booked this room through priceline and received a confirmation that i had reserved a non smoking room for a total cost of $---.--. when i arrived i was given a room on the smoking floor. i argued with the desk clerk as politely as possible that i should have a no smoking room. i suggested that i should receives some discount for this inconvenience but she would not agree. the room reeked of smoke so much so that i could not wear my pajamas once i returned home because they too stunk from the smoke. we did check in with - additional adults which i informed the desk clerk of at checkin and agreed to pay the $-.-- extra per adult per night. this should have made my total bill $---.-- for two nights; however my credit card was charged $---.-- and i had to pay an additional $--.-- in cash upon checkout. i believe i was taken advantage of and want to know if i can have some of my money refunded.',not_happy
id18061,' the hotel is right outside the macpherson metro station and is about a -- minute ride from the airport. the room was ready before their check-in time. the sound proofing was great considering our room was right beside the noisy ice machine. we did not hear the carpet cleaner either. the only fault was the very cheap polyster comforter and oddly shaped pillows provided.',happy
id18062,' this hotel has a parking garage which is located right behind it and has its own entrance. very big plus in the city. all of the front desk staff were very nice and friendly even chatty about good restaurants and attractions. great location for the price because we only walked about a half mile to the harbor which was beautiful and i felt safe. there seems to be police present everywhere i felt safe walking the distance. the rooms are small but who cares when you are out and about the whole day. the linens were all clean tub toilet sink and everything in good working order. the only reason i give the rooms and cleanliness a - is because the shower curtain could have been cleaner and free of stains. the water was a little crazy going from hot to cold the entire time i took a shower but that didnt dampen my spirits. over all this is a good hotel with clean rooms and friendly staff. i would recommend it to others and i would also stay here again.',happy
id18063,' my first thought when i arrived was how very clean the hotel was the staff on reception were very polite and helpful and the check in was very quick. i was very with my room also having free wifi helped a lot. being a solo traveller i spent some evenings at the hotel bar the bartender made me very welcome and gave good advice on the local area. i will definitely return to this hotel ive also recommend this to all my friends.',happy
id18064,' stayed at the westin jan. -- ---- for one night. it was absolutely perfect. the price for the room was very reasonable. it added an extra day to my vaction rather than just a means of travel. if fact i am staying there again for another travel. you could not get any better. oh i do agree to eat there is a little expensive but the food is really good. so knowing that in advance i dont mind so much. do highly recommend the westin!',happy
id18065,' while in a great location (gaslamp district) with decent rooms this place was not worth the price--espeically when you add in the $-- per night fee and the $-- per night parking on top of the quoted room price--youre not gettting much for what you pay for compared with deal you can get on priceline at nicer places in the same area. we should have known better traveling with young kids staying at a place like this but the website does specifically say families warmly welcomed the kicker was the number of times we were woken up each night by -- somethings having parties in their rooms...a policy the hotel says is prohibited but was in no way enforced. when we complained and asked to check out one day early (giving them -- hours notice before we intended to depart) we were told we would be required to pay a early check out fee which equalled the full night stay. so we stayed enduring another annoying evening of squealing bachelorettes and drunken bachelors. after being out of the room all day we returnd at around -:-- for nap time. annoyed as we were that our room hadnt been cleaned we decided we would be fine for the night. we put the do not distrub sign up and put the baby down for a nap. no sooner had he fallen asleep than housekeeping called the room to inform us they were going home for the day and if we needed anything we should tell them now. how nice of them not to disturb us. so much for nap time. between no naps and all the noise at night we were a tired cranky family. if youre in your -- is and looking for a drunken hook-up--by all means this is your place. everybody else....stay away! far far away!',not_happy
id18066,' first impression was at -am when my two children and i arrived after enduring several flight delays. dennis [quietly] checked me in so as not to wake my - month old and allowed me to head up to the room while he rounded up a crib and carried our bags up. he thought enough to bring extra bottled water (free of charge) with him offering it in case i needed to make more bottles. impressive is all i can say. the character breakfast on saturday was fun and my - year old had a blast. the variety was perfect and we enjoyed the view of the harbor while we ate. later that day we toured the aquarium which was also great fun. the room was large and the separate area where the crib was placed allowed my daughter to sleep uninterrupted each night. this was a real treat for me! overall my first weekend away as a single mom proved to be fun and relaxing and this hotel allowed me ample opportunity to forget some worries and spend quality time with my children. i will most certainly be back! leanne',happy
id18067,' we stayed at this marriott for one evening and were very impressed. the hotel is right in the heart of the city so it is in a very bustling area. there is valet parking but we opted to park in a nearby garage to save a bit of money. the front desk staff were very helpful. initially they assigned us to a room on the -th floor but i inquired about a room on a higher floor in order to have a better view. they gladly accommodated us and the view was spectacular from our -th floor room. we paid $--- for a room with two queen-size beds. the room was absolutely spotless. the linen on the beds was very nice and clean the carpet was soft and the bathroom was tidy as well. i like a very clean hotel room and this room did not disappoint. all other parts of the hotel that we saw were very nice as well--lobby hallways meeting rooms and swimming pool. speaking of the pool it is - ft deep and maybe -- ft. long. there is also a hot tub for relaxing and a nice view too. overall this is a very nice hotel and will be our first choice for accommodations on future trips.',happy
id18068,' first the lobby smells awful but it is clean. the restaraunt was decent but over priced. the room is out dated but very clean. the bathroom smelled strongly of bleach but there is a seperate vanity room. the kitchen is an amazing amenity and there is a liqour store and -- hour cvs just feet from the front door. the beds were comfortable but you could hear full coversations downstairs. the only parking is $-- valet service. dont think you can find a metered spot. i tried. they are all - hour limits even blocks away and including weekends. also the metro is about a half mile and in the cold can seem far but the area is nice and safe even around --am. overall a good place to stay on a budget.',not_happy
id18069,' stayed at greektown hotel w- the hubby for a tigers weekend.second visit after a first one a year ago. sad to say greektown hotel has started to show it is age. frayed carpeting poorly removed stains on the carpet- a big dissappointment. also housekeeping wasnt up to par- dusty end tables and dirty windows and window sills that detracted from the cool view of downtown! second time was not as nice as the first.',not_happy
id18070,' this hotel does not meet any expectations of a top hotel and ruined our nyc experience. below is truncated list of our issues after our week long stay at the hotel: -. rooms are not sound proof; nearby construction kept us up all night and the front desk were unable to solve the problem for over -.- hours despite numerous follow up calls -. air conditioning did not work; our room reached close to -- degrees one night -. concierge told us that we would be able to get into a club without a reservation given that we were only two girls; we stood outside for an hour and were unable to get in -. concierge told us that a restaurant would be open for dinner on sunday night; restaurant was closed -. concierge was unable to help us find a harlem gospel church service and did not offer to continue helping us with the search -. concierge service finishes at -pm so was unable to help us with - and - above -. shower in room leaked -. hotel offered us a refund for one of the nights of our stay - has not yet been processed and we have been unable to contact them',not_happy
id18071,' we had a nice penthouse room well layed out close to the lobby. very good breakfast bar and area to eat. the hotel has some drawbacks though. our room showed signs of wear it needs to have the carpets and curtians replaced we also had a few bugs in the bathrooms. the trains go by about every hour and shake the whole property and the parking lot is too small if you arrive late youll have a very hard time finding a place to park.',not_happy
id18072,' i had read a few comments about this hotel undergoing some renovations and was expecting a standard upgrade to carpet and wall coverings. boy was i wrong! upon entering the lobby i felt as though i had entered a swank and hip boutique hotel somewhere in santa monica or hollywood. after having a pleasant conversation at check-in with a more than cordial front desk agent and ed the bellman my wife and i continued to our room and encountered several more decor upgrades. the hallways were a soothing blue and the rooms had all the amenities you could ask for. free high speed internet! need i say more. the breakfast in the morning was superb! we always stay at a residence inn on business and leisure travel because of the great deals and amazing breakfast. as a father of - it is all about saving a few bucks. this was my first time at this particular residence inn but my wife and i loved the convenient location. centrally located between downtown la hollywood and santa monica it was easy for us to get around. i will absolutely recommend this hotel to family friends and colleagues.',happy
id18073,' fido can go - we got a cottage in the corner it was wonderful. enjoy the life size lawn chess-checkers or putt putt. there is a covered play area for the kids-tennis courts and water slide . pet deposit is $---.--. the staff was above par. just remember there is nothing within walking distance to see or do so a car is a must. ask for a corner cottage if you want a quite place. lots of flowers around the cottage- outdoor patio etc.',happy
id18074,' as first time tourists to chicago we chose the talbott and were not disappointed. our corner suite was roomy clean and had a great marble bathroom with his and hers sinks and a great tub for soaking. there was plenty of room and the room temperature was controlled by a new thermostate system with two controls one in the bedroom and one in the living area and they worked perfectly. the construction did take away a bit from the lobby area but the the bar was still cosey and the completion date is just around the corner i think. location is perfect for tourists none better for the price in the city. if you go there call stephanie leese first and she will make any arrangements you desire and her suggestions were perfect. she even called our room on her day off to be sure we were with our schedule. it was our anniversary weekend and at every restaurant she referred us to we were given complimentary desserts and anniversary wishes. some waiters even spoke to us by name which added a nice personal touch. we will stay at the talbott again on our next visit. the staff were very personal and quite friendly for a major city hotel. we really loved this place.',happy
id18075,' took them an hour to get my car to the front cause they lost my keys... my car was parked -- ft away from the entrance! very unorganized! i was first in line to pay for my ticket and i was the last one outside to get my car was very unhappy. i informed the manager -- minutes before took him another -- to find the keys. there was about --- ppl parking cars and all were chit chatting',not_happy
id18076,' just spent - nights here last week and were very impressed by the helpful and efficient staff variety of breakfast menu comfortable room & excellent location. we initially thought that the location would be a disadvantage due to the distance from downtown-waterfront area but it was actually a positive as it is quieter and still really close on the streetcar or by cab. the space needle complex is just a ----- walk. with teenagers it is very helpful to have the separate bedroom and functional kitchen that the residence inn offers. we would recommend duke is chowderhouse across the street as the most economical and family oriented of the nearby dining options. we enjoyed dining on the deck overlooking the water and especially the selections and value of the afternoon happy hour. we also loved serious pie (westlake & harrison) for brick oven pizza. it is a short walk of - or - blocks. downstairs is the sister restaurant serious biscuit which serves some of the tastiest breakfast biscuit creations ive tried. the restaurant is on the streetcar route so it is easy to hop off going to or from downtown. as another poster mentioned the towels could use upgrading but that is a minor negative. we will look forward to returning to this hotel in the future. p.s.: in reference to a previous poster if you use the public transport - do the right thing and pay for it! as visitors we shouldnt freeload on seattle is taxpayers.',happy
id18077,' the hotel was clean and the foyer was large and had a bar and lounge area that was nice. we were with the young kids so this really didnt do anything for us. i found the gentlemen behind the check in counter to be stuffy. do not park at the hotel! we made this mistake and it cost us -- dollars plus i wasnt sure if we were going to fit our large truck through the tiny garage. we found out later just across the street was overnight parking for around -- dollars. i am sure it is a nice hotel for a couple but not really family friendly.',not_happy
id18078,' the hard rock hotel chicago is a beautiful hotel! my hotel room was clean spacious and very quiet. i stayed multiple nights here while on a work trip and felt right at home! the staff was friendly and attentive and i would certainly recommend this hotel to anyone staying in chicago. also the location was great and very accessible to many restaurants and stores.',happy
id18079,' booked this hotel with rewards points because of it is central location in nyc. quite frankly that is the only thing this hotel has going for it. drove up to park and watched valet attendant service every customer but me (even the ones that arrived -- mins after me). check in i waited in the gold-platinum member line watching the person with the gold-platinum member sign call people from the regular line over and over he even looked at me a few times. why have this line if your not going to acknowledge the members standing in it? got to the room to my suprise it was a ada (disabled) room. i had not booked this type of room and called the front desk to have them explain i was offered another reqular room if i was willing to wait - hours when they could clean one. manager promised me ---- spg pts for my trouble.....never saw it. then we waited -- mins for luggage before i called waited another -- mins after i called. later that evening waited - hours for - towel. bottom line: if all you care about is location and nothing else then this is the place for you....maybe unfortunately i have a higher expectation of the hotels i stay at and this place didnt care nor come close.',not_happy
id18080,' my experience with this hotel has been less the good. i tried to book a room for my wife and i for her birthday during the fourth of july weekend. let me say that at the moment that we set foot in the lobby i could already tell it was going to be a bad experience. the staff was not pleasant. they had seemed irritable in handling guests questions. overall the hotel is way overcharging for what you get; old tube tv sets ants crawling on the baseboard of the bathroom and horrible customer service. the room we has the the riverfront view with balcony. it was just a terrible experience that i do not wish on anyone especially when shelling out over $--- for a single night.',not_happy
id18081,' the rooms are very large for an in new york hotel. stayed in a king room that had a sofa which converted into a bed. the bed was very comfortable. the room size gave room to live in while in the room. the bathroom was some what small but had a seperate dressing area. the tub was small. the whole facility was always clean and well maintained. the staff were very friendly and helpful. the location was just a few steps away from a subway station which made it very easy to get around the city. i would rate this a - star hotel and would stay here again.',happy
id18082,' the hotel is in a central location and the rate is much lower than surrounding hotels. the room is small but sufficient the pillows and bed are first-class and the free wifi works in the room. check-in and check-out are very smooth. overall a nice budget hotel at a great location.',happy
id18083,' we spent one night in the refurbished westin on high street in columbus. it is an old building but it is a lovely place to stay. the walls are so thick that you cannot hear a thing. rooms are plush but smallish. convenient location to osu and german village. you do have to pay to park here.',happy
id18084,' this hotel is a landmark older of course but tastefully decorated. it is a great location close to gaslamp district a few minutes from harbourfront san diego zoo and balboa park. what makes it great is that the staff make you feel special. they go out of their way for the customers. they offered to go to the airport to get my luggage that was lost. that was pretty nice. this was a side line from a big trip to australia. it was worth it!',happy
id18085,' my wife and i enjoy staying at the best western loyal inn when we travel to seattle. it is conveniently located close to the space needle and the downtown core. we can park our car and walk wherever we need to go. seattle best coffee and starbucks are less than -- minutes away and wild ginger restaurant is only -- minutes. it is an easy exit off the freeway. whole foods grocery and deli is just down the block. this hotel provides great value for us.',happy
id18086,' after reading the many rewiews on this hotel i was dreading my stay and expected the worst. what a surprise i got! . the park plaza is a beautiful hotel with an excellent location. the staff were very helpful and polite. i booked with priceline and got a good deal so i therefore requested a room with two beds which was allocated without any hesitation.the room was large and very comfortable. the bathroom was on the small size but clean and perfectly adequate. room service was first class. the public areas and ballrooms are wonderful. this is a lovely old hotel with such a lot of character. give this hotel a break! without any doubt i would stay there again.',happy
id18087,' we went to the dallas metroplex last weekend. we had stayed here last year. several things impressed me. even though i had been here once. i was greeted like a long lost cousin! the staff were great. the pool was clean. the suite was excellent and the breakfast was great. only complaint that my wife had was no dr pepper in the shoppet! other then that i will go back!',happy
id18088,' was in town for two nights for the state fair and the columbus zoo. the hotel is ok not the best location because its in the middle of a factory-warehouse area and unfortunately you cant tell that from the pics of course but is close to the major interstate. the layout is weird because the pool and workout area is in the middle of the hotel with rooms surrounding.the rooms on the first floor have sliding doors and windows that open to the lobby area and pool which i think is kind of weird. the chlorine smell is so strong when you enter the front door it almost feels like youre entering some sort of aquarium attraction. the front desk employee jordin was very nice and helpful. the rooms are clean and the beds comfortable. the bathroom needed some work done because there was a large rust stain around the drain area and the shower head had holes around it. housekeeping did not clean the tub daily which is not cool because i have two small children that are too young to shower.',not_happy
id18089,' stayed three nights over labor day weekend and used starwood points. booked club lounge level room on the --th floor of the marina tower overlooking the bay. overall we enjoyed the stay with a few nitpicks: positives -the location is convenient to get to the oceanfront downtown sea world etc without having to deal with the freeway. -the room was nicely appointed with two double beds and a great view of the marina-harbor -the marina tower itself has a nice open lobby and the common areas on all the floors we walked through seemed recently updated. -the kids (lagoon) pool was large enough that although popular during peak hours never felt overly busy and plenty of lounge chairs are available. -food and drink service by the pool was prompt. -nice gym and workout area -had some nice amenities for the kids like movie by the pool ping-pong etc although we were too busy to really enjoy. cons -room was somewhat worn with the anti-slip coating in the bathtub peeling off and chipped paint here and there. -as others have said the hotel is very busy. there was a salsa festival the entire weekend and loud music blaring from the large tent in the back of the building. luckily the music ended every night at around --:--pm but you had to put up with it until then. -pets. we are animal lovers but prefer to not share our vacation with scrappy the dog. our neighbors brought their pooch and he proceeded to barke until late at night. -the club lounge breakfast was disappointing as the pastries were clearly from the nearby costco. the employees brought them out in the obvious shirk wrapped cardboard boxes. our last club lounge experience in new york was much nicer.',happy
id18090,' if you are an elivs fan and the heartbreak hotel is out of your budget then stay at the days inn. the hotel is decked in elvis nostalgia and plays elvis movies on three tv channels ----. my husband and i loved the elvis decor and surroundings. this is what you come to graceland for to immerse your self in all cheesey things elvis. rooms were clean and comfy and the hotel balcony offers a view of graceland. we stayed in early january and were treated to the spectacular graceland christmas display. the only con was that the walls are thin which disrupted our sleep one night. the continental breakfast was enjoyable - fruit cereal toast. the location is excellent if you have come to visit the king . a minute is walk to graceland and there are a number of restaraunts in the surrounding area. we recommend taking a free pink limo ride to marlowe is. the airport is only a short drive away and the hotel offers a free shuttle service.',happy
id18091,' i am so pleased i chose the embassy suites for my recent stay in san antonio. the room was large and very clean. the free internet truly was hi-speed as advertised. the manager is nightly reception was very enjoyable and even had live music. the hotel is on a less-traveled part of the riverwalk so it is not noisy at all and it is only a short stroll to the restaurants and shops. the trolly that takes you around town stops directly in front of the hotel and leaves approximately every ten minutes. therefore you dont have to take your car if you dont want the hassle of parking. i was there the week of thanksgiving and was able to enjoy the christmas boat parade. my reserved seat was conveniently located only steps from the hotel is entrance to the riverwalk. the hotel also provided an open bar and terrace viewing area for those who had not purchased seats to the parade or for those of us with seats who just wanted to relax before the parade began. the staff was absolutely wonderful particularly vernon n. a bellman who made me feel right at home. i would definitely recommend this hotel to anyone wanting a great value on the riverwalk.',happy
id18092,' stayed only one night at the castle?..thank goodness..i had done much research to find a close-safe place to hollywood blvd.-walk of fame - the castle seemed the best..when we arrived they said they had overbooked but they had a room in the old part..up the hill for free..so $--- a night to free..hmmm..the hallway had no doors..just a dirt hallway..safe?..the door had no dead bolt..safe?..the gas stove was right by the door so if there ever as a fire..you would have to jump off the balcony..safe?( we were actually vacationing in vegas at a beautiful time share with our friends) they got an old pullout couch to sleep on..great big silver fish bugs in the bathroom..needless to say i left all the lights on the tv on my clothers on..and one eye open....to get down the hill to sightsee..we had to call the desk we had to wait quite awhile until they found a van to send up..because we left so early the next morn we drove to the santa monica pier to see the ocean the only plus..should i have offered more money?..the parking lot was full..so they must have really overbooked...',not_happy
id18093,' this is a classy boutique hotel. service was great and hotel was very clean and comfortable. the lobby is small. you can grab coffee or sample wine at the wine hour. there isnt a lot of seating so go early for the wine. the rooms are small but updated and clean. thankfully we had great weather but this is a -- minute walk to all the waterfront sites and the pike place market uphill returning to the hotel. the price reflects the hotel appropriately. oh tulio is delicious too!',happy
id18094,' we spent two nights at the muse and had a wonderful time there......our room was very nice and the decor was very boutiquey...all done in black and white and grey............very chic! it was a special weekend for us....wedding anniversary as well as a big birthday for my husband. we were treated to a very nice bottle of prosecco and chocolates compliments of the concierge team......thank you once again....it was very thoughtful! the muse is so well located......in the theater district......time square.....great restaurants......could not be better! we would definitely stay there again.......',happy
id18095,' i drained our marriott reward acct for a - night stay in december ---- when hotels are reeeeaaaaalllllllllllly pricey in nyc. (i made the reservations - months in advance.) the room was not ready til about -pm (i arrived at -am on the red eye). but it was worth the wait--- a spotless comfortable room with a big cushy bed and a dead-on view of the empire state building which was all lighted up in red and green. there was soft christmas music playing when i walked in! free internet. fast elevator. fantastic location. i was in heaven and it was free (the rooms were going for $--- a night that week!)',happy
id18096,' wonderful location great service beautiful view of the river ocean and city. within walking distance of just about everything. great restaurants close by.',happy
id18097,' i have stayed in many manhattan hotels which have shoebox size rooms where you continuously bump into your shadow in the room and with bathrooms the size you would expect to find on a plane. the skyline hotel blows the myth that you cannot find good rooms at a reasonable rate in manhattan. this hotel is spacious and well insulated so you don’t hear the traffic outside not like some manhattan hotels. my room was clean and toiletries did not come from the dollar shop what more do you want in the city that never sleeps!',happy
id18098,' on this very busy weekend during which graduation ceremonies were being held at the u of c hotels in the downtown area were going for at least $--- a night including the holiday inn mart plaza. we booked through priceline about a week prior and were ok with the $--- per night rate. with chicago is steep tax rate we ended up paying $--- per night. not cheap but at least it we didnt pay full price. we were originally booked at the club quarters but decided we might need more space since we travel with a toddler. both hotels cost the same and in the end we traded location for square footage. the holiday inn mart plaza is located on the northern bank of the river just before it splits. although downtown chicago is very walkable it seemed most sights and restaurants were right near michigan and wacker. so any sightseeing trip started with either a ----- minute walk or a $- cab ride. if we were to visit chicago again wed probably give the club quarters a try. the hotel is housed in the upper - floors of the chicago sun-times building and is connected to the merchandise mart via a walkway. although the website and the hotel is tv channel claim that all rooms have a view of the river they do not. we had a view of the indoor pool. the special priceline rate did not include breakfast. the hotel staff was always helpful and informative. we arrived at the hotel at - p.m. and a gentleman by the name of angel was nice enough to check us in then instead of -pm. he also recommended some sites. in the evening when our toddler wanted milk but all stores were closed the restaurant staff generously poured us a glass of milk to take to our room at no charge. when you travel with a two-year old small details like these make all the difference. just fyi: stores in chicago close early. the room was clean although it needed some updating. most notably the hotel has not switched to duvets. they are still using bedspreads which are well usually very dirty as they are not changed after each guest. the holiday inn mart plaza is about a -- minute walk from the brown el line (through the merchandise mart) which will take you into the loop and all other el connections. wrigley field and the university of chicago were each about a -- minute ride on the el (wrigley is north and the u of c is south). nothing else is in very close proximity to the hotel. everything is about a ----- minute walk. bottom line: the price was good but the location was not great. i would stay a little further east (closer to lake michigan) next time.',not_happy
id18099,' clean beds great staff- hector margarita percy & johnna awesome location- near all the attractions safe area',not_happy
id18100,' the palmer house was beyond what we had hoped for. we were guests of a large wedding party who had set aside a block of rooms. check-in was a little difficult at -pm there was a huge line. other than that the rooms were clean & beautiful despite the long walk from the elevators to our room. the lobby is gorgeous. great location.',happy
id18101,' within - miles of about anything youd want to do in-or-around san diego. denny is just -- yds away. many restaurants (ie panda express) within - blks. friendly upbeat staff. safe and secure with nightly security guard. rooms while not elegant are clean and have everything you could need. bathrooms small but nicely maintained unmusty and clean. and did i mention how quiet it is? some of these people must have stayed at a different hotel than did i.',happy
id18102,' we have stayed at this hotel several times in the past but couldnt believe how it has declined. it is a very good location but what has happened to the management of this hotel? the staff wasnt friendly - front desk or otherwise. matter of fact sour would describe it better. the room was okay but somehow it didnt feel clean. perhaps because everything else around the hotel seemed dirty and unkept. when we got up on sunday morning every trash can on the property was full and overflowing and when we left at --:--am it was still in the same condition. the tables in the courtyard were dirty and looked like they hadnt been cleaned in months. trash was everywhere. if you dont like the smell of smoke dont stay on the first floor and dont walk out into the courtyard. it reeked of smoke. as for the breakfast dont bother. it was the worst that i have every seen at any hotel. nothing looked fresh and the selection was very limited. the only two pluses were the waffles and pretty good coffee. there was no place to be seated inside and we tried outside but encountered the dirty tables no chairs old beer bottles and trash.',not_happy
id18103,' upon arrival i thought that this would be a nice hotel.... wrong!!! the room smelled like but and old cigarette smoke. i basically felt like i need to sleep with clothes and shoes on..... nasty!!!! we stayed only because we were a part of a convention. after - nights there i was done!',not_happy
id18104,' while the suite we had was indeed very nice getting to the room was a chore and somewhat of a pain in the neck. the parking situation is ridiculous. you drive up this narrow cork screw ramp to the --th floor which is the one and only floor hotel guests may park. once there the spaces are all too narrow and jammed together. if youre lucky enough to find a spot (a) back it in for an easy exit do not park head on. you will fight for your life to get your car out. it is way to crammed and just a mess. and other reviews are correct. forget valet. youll grow another head by the time the staff wake up from their siesta and go get your car. the neighborhood leaves a lot to be desired too. within a block youll find more homeless and drug dealers on the corners than in most any other city. and forget the gaslamp district. it aint worth it. stay somewhere else. the hotel circle area off of i-- is much more convenient for all your sightseeing.',not_happy
id18105,' we found the hotel to be the best bargain for the inner harbour location in baltimore. although it is an old hotel it has been refurbished and boasts amenities as good as those with more illustrious names.when we arrived the valet parking was full but there was good underground parking across the street charging only $-.-- overnight. the check-in was efficient and we were given a large room with - king-size beds with sleep number mattresses that we found to be novel and interesting. the bathroom was much larger than average. there was a coffee maker present as well as a small refrigerator. the receptionist arranged for a complementary shuttle to take us to mo is crab and pasta factory in little italy where the portions were so large that we had to take food back to the hotel and were grateful for the refrigerator. the only drawback about the hotel is that it is --- blocks from the inner harbour itself and we were nervous about walking to and from there when it was dark. nevertheless it is in good company as there is a sheraton hotel right next door. we would definitely use this hotel again and use the money saved on cab-fare to get around.',happy
id18106,' the deal was a room for the night shuttle service to and from the airport and free parking while we were gone. the room was definitely prefect as my primary requirement was cleanliness and a decant bed. this hotel has brand new beds. it seems like the hotels is going through renovation. although the hotel is going under renovation the rooms looked very nice and clean. the staff was helpful in answering our questions like the shuttle and parking and provided us with a wake-up call. we did not try the breakfast as we needed to leave for the airport prior to -am. this hotel is close to the airport which is great and the shuttle service worked out well. it is only ten minute ride and the driver even loaded and unloaded our luggage for us. we were instructed to call for the shuttle on our return and given a number and info on where it would pick us up. i called and the shuttle arrived after about ten minutes which seemed reasonable; again the driver loaded and unloaded our luggage. there is no area set aside for parking anywhere in the lot is fine but you have to fill out a form listing your car make license plate etc. we parked our car under a light near the front desk and it was fine on our return...we were away ten days. i would surly recommend this hotel. it is an airport location. it was a great deal....a room shuttle and parking for ten days for around $--!',happy
id18107,' i got the westin room for $-- bid on price line. it was an excellent value. the beds were comfy. no free internet in the room or in business center but they do in the lobby with your own laptop. staff was nice and check in was fast and easy. it was a quick and easy monarail trip to the space needle we did not need to stay closer to it because you could be there in - minutes. it was also a - minute walk to pike is market.',happy
id18108,' this was my first stay at the willard hotel in washington dc. it is said that this is where the term lobbyist began when people seeking to influence government would hang out in the lobby . a plaque outside commemorates the hotel as the site of a pre-civil war meeting hoping to resolve north and south differences before shots were fired. a. (i wont use real names) at the front desk was exceptionally helpful not only during my check-in but during my entire brief stay. k. was another exceptional employee i encountered several times and who was always helpful and courteous. the room had sufficient space actually larger than i expected by washington dc standards. (i believe it was called a king deluxe .) it was very clean and functional in every way. the restaurant was outstanding! pricey but very good with excellent service. we also had one dinner at occidental grill which is adjoining and somehow related to the willard group--outstanding with great service. pricey too. maybe it is better for couples than tourist families. the white house is a very short stroll from the willard. however this neighorhood is not vibrant at night. you might want to consider dupont circle or penn quarter areas as examples even though both are a short taxi ride from the willard. the willard - a great property with historical significance.',happy
id18109,' traditional ny hotel - quite old but been refurbished. great location in tribeca near the world trade centre site. plenty of cafes and restaurants nearby and and there is a subway right outside the hotel. we had an odd loft room which was very narrow with stairs up to a double bed and an en suite bathroom below. we were asked if we were ok with this room and as we were only staying one night it was fine but wouldnt want this kind of room for a longer stay. breakfast wasnt included in the rate but there was free wifi. overall i would recommend this for a stay in nyc - liked the feel of the hotel.',happy
id18110,' i had the pleasure of staying at the marriott medical center during the houston rodeo and during the final four. the staff was great from the time i walked in the door fast check-in experience room service and house keeping personnel were extremely courteous and out going and the concierge lounge was fully stocked and ready to serve our needs. we were able to enjoy the bar when we returned from events due to it staying open late to accommodate guests. i have stayed here several times before these events and continue to return because of the consistently great experience i have every time. keep it up and i look forward to visiting soon!',happy
id18111,' i moved to the iroquois from another hotel where i was underwhelmed by the service. the iroquois experience was like entering a different world by comparison. the reception was amazing and the staff are universally helpful friendly polite and willing even eager to deliver above and beyond the call. the reception area is lovely with a small library with comfortable seating and a computer and free internet access. the entire hotel offers complimentary wireless internet access which is a rarity even at luxury hotels like four seasons which i think iroquois outshines. the hotel is restaurant triomphe is actually as good in my limited experience as is promised. small but elegant and excellent food nice bar comfortably between formal elegant and biz casual. of all the iroquois is virtues however it is the standard of service and care that i have found extraordinary. i have stayed in at least a dozen luxury hotels in new york from the soho & tribeca grand is to four seasons and ritz. iroquois (certainly for the money) bests them all. whoever is doing the hiring and training at iroquois understands what true excellence in service is all about: making the guest feel like their concerns are paramount and that everything possible has been done to meet and exceed one is needs. i come to new york to work often and i plan to make iroquois my new home away from home. hope to see you there!',happy
id18112,' this hotel was excellent. i travel alot for work and am very picky about where i stay. and i tend to be loyal after a good experience and now i am loyal to the w city center. every staff member that i interacted with was courteous helpful and informative. the amenities are great. i was hoping to have a coffee pot in my room so i called down to see about morning coffee and the whenever-wherever staff member informed me that there was complimentary fresh brewed coffee in the lobby so that was a treat! i was noting to a colleague that i was parched before a business meeting and the waiter near the coffee bar was doing something else and overheard me. he appeared with a complimentary glass of oj! the food in the restuarant was divine. we ate breakfast and lunch on - different days and i was overly impressed by the quality of the food and the immense flavors. the service in the restaurant was great too. the menu is delectable. my room was perfect. the bed comfortable the bathroom was clean and a nice size. i literally have no complaints at all and would stay here again and again during visits to chicago a special shout out to tk.karadzovski who sent me chocolate covered strawberries and bottled water since i was new to the hotel. very thoughtful and unexpected. a definite must stay!',happy
id18113,' i have stayed at the crown plaza lax nearly every week for the last - months. i keep coming back week after week because the service is outstanding for what i need. from the front desk to the restraunt to the concierge club everyone works hard for a good experience. i fully recommend this hotel property to both pleasure and business travelers. the rates are better than most in the area the location could not be better for lax and area businesses.',happy
id18114,' we recently spent - nights at the flatotel in new york city. it was great! we had the good fortune to get a complimentary upgrade from the deluxe queen we had booked to a one bedroom suite. ive stayed in plenty of new york hotels and they tend to be universally tiny. this room was huge! ---- sq ft with - and --- baths. priceless.. the locatiion is great - just blocks from the theaters central park rockafeller center and fifth avenue. not five star but great value. well stay here again.',happy
id18115,' i stayed at the days inn for two nights as part of a contiki tour. i found the location to be out of the way since we had to take taxis to-from the gaslamp district. the room was average the cleaning service was practically nonexistent and the made-to- order breakfast was terrible. but the front desk attendants were very helpful and there is an excellent excellent japanese restaurant called mine sushi (---- midway drive) in a small minmart within steps from the days. try the muchi dessert it was fabulous.',not_happy
id18116,' i stayed at this hotel for a conference. it is listed as having a king sized bed which in fact was a double. the lightening in the rooms is terrible. the internet connection is spotty at best on the -th floor. there is very little room no desk to work at. i had a second booking at the hotel and could not stay in the same room because it was not the same type of booked room. i wanted to pay the night before check out because i had an early meeting but they would not let me and were very rude in explaining why that was not possible. i was then moved to the fourth floor and that room was no different in the sized bed to the first one. this room had a shower instead of a shower and bath. the internet was much better in this room. the noise however from the hallway and elevator and other guests talking was horrible. the walls are paper thin i did not have one good nights sleep. upon checkout they were again very rude and did not really care how my stay was... in fact they did not even ask. this hotel is totally over priced. they then even had the gaul to give me a $-- gift certificate if i wrote a positive review on tripadvisor!!!!!!!!!!!! forget that one. these people just want the money and do not care about their guests comfort. the bell people and maids where the only good people at this hotel. two particular guest services people were very rude and impatient i do not know their names.',not_happy
id18117,' the rooms that are open to the atrium have no sound barrier from the bar. we were unable to sleep due to the noise. when we called to complain we were told they would see what we can do but it seemed to just get louder. and this was well after midnight - we were not expecting quiet at - pm! when we brought it up as we checked out we were given an insultingly insincere im sorry from the front desk clerk. i will never stay there again and will encourage anyone who is even thinking about it to find another place to stay.',not_happy
id18118,' this had to be the most dissappointing hotel experience for the money ive ever experienced. at $----night one expects - star treatment. instead we experienced an aging hotel. the rooms are ok but obviously need repairs. we didnt have hot water for -- hours then they turned off the water one night to do repairs so we coldnt use the toilet. apparently others got discounts but i guess you have to ask. why? isnt it obvious you are not meeting the customer needs? there is more. the heating-ac unit is ancient one of those where its either one or the other and the maintenance crew decides. in fact during our stay it was in the --s and our room (near the top floor where heat accumulates) actually got very hot and we had trouble sleeping since they only let you open the windows - inches (they did provide fans the next - nights). we made the mistake of getting breakfast one morning it was only ok and they charged us $-- check for coffee and juice what a ripoff. to show how cheap they are the tv choices dont even include cnn or fox news just about -- channels total. it reminds me of a motel - but at least motel - charges you appropriately for such a lousy situation. there has got to be other hotels....any hotels...in washington dc that will provide a better experience at the same price.',not_happy
id18119,' stayed at the hyatt for - nights for a business trip. got a good corporate rate but you have to pay for parking (garage underneath the hotel) and internet access (i didnt use it). some reviews complained about the elevators but i had no delays - they do have a glass back wall to see the hotel interior. the hotel was recently renovated and everything was nice & clean. the bed was good with plenty of extra pillows. the bathroom was large with lots of counter space. the workout room was good although the pool is not ---hours. i just missed it at -- p.m. closing time. the downstairs bar store restaurants etc. were convenient. the location was good for my purposes - not far from the circle. i cant think of anything special about the place but also nothing to really complain about.',happy
id18120,' we stayed in this hotel for the us open and it was great! nice cantonese restaurant couples blocks from the hotel ask the concierge since i cant remember the name :( closed to the necessary transportation to the golf course.',happy
id18121,' i have stayed at the w times square on several occasions before. i have to admit that the last time i stayed i was not completely satisfied and really felt that the rooms needed to finally be renovated. this time around the rooms are finally renovated and i have to say i really like the new feel. imho they should have changed out the vanities in the bathroom but i still like the overall redo. location is good if you are in town for sightseeing or shopping but not ideal if you are looking for something quite of course. only service issue i had was with the bellman who still seemed to think he was a model only working there to chat and pick up the girls staying at or walking by the hotel. arent those guys supposed to help guests and actually take care of peoples luggage and hail cabs? not the ones working when i was there. other than that a great stay but i really wish management would hire some decent bellman because this has been an issue for quite some time.',happy
id18122,' the property appears well maintained and makes a good impression. pros: we were able to have breakfast at -:-- am before heading to the airport. vanity is outside of bathroom which works well for - people getting ready at the same time. night light in bathroom was a good touch. keurig coffeemaker was great - but only had green tea for tea drinkers. cons: no air conditioning. we were on first floor with no screen so that was not an option either. we did report this but it seems to be a hotel issue. pillows were neck breakers . after -- minutes of trying to sleep we called the desk but no options available. heavy doors that do not shut quietly on their own. we wont be able to use this hotel again because of the lack of sleep due to pillows that will easily last for -- years and the temperature which was not conducive to a good nights rest. we liked the park and fly but not well enough to be exhausted the next day.',not_happy
id18123,' great location and great sized suite for families. rooms are clean and modern. reception and concierge were excellent we needed to find a local laundry and we came home from an evening out to find number and directions of how to get there under the door. if anyone does need to do laundry you should contact mrs singer at sudsy is she collected and dropped the laundry back to the hotel and provided excellent customer service. great stay.',happy
id18124,' - night stay in december ----. have stayed here before. -- story well-maintained marriott courtyard inn property. staff is very pleasant. rates are reasonable for downtown chicago. there are great weekend deals! very convenient to numerous excellent rest',happy
id18125,' just a note to let future travelers know about the orchard hotel; we had a great stay. the european complimentary breakfast was much better than the usual continental breakfast. the staff was exceptionally friendly and most accommodating. the rooms and amenities were well appreciated. jerry & sandy patterson',happy
id18126,' pros: (-) room was fairly spacious and recently renovated (-) the wifi was free (gold passport member) and fast -- an important touch that distinguishes the hyatt brand from starwood and others for me (-) the gym is nice and it has some fantastic views while using the cardio equipment (-) the food delivered by room service was very good (-) laundry service was very prompt (clothes returned the same day) cons: (-) very noisy - you could hear everything from outside the hotel (-- floors down from my room) everything in the adjoining room and everything in the hallway outside the room. it was made worse by the fact that the hotel rooms doors do not close gently so you are awoken in the morning by a series of slamming doors in your hall. (-) towards the end of my stay i started noticing small bumps that appeared to be bites on my skin (arms ankles chest) which i suspect may have been caused by an allergic reaction to laundry detergent used on my clothes or the bed sheets. (-) the tvs are nice but they offer very few high definition channels and limited programming in general when compared to many hotels (-) not a big fan of the soap-bathing products offered by the hyatt chain',not_happy
id18127,' from the second we arrived this hotel was perfect. we got a very good price for our room and stayed for - nights. the bus service from newark airport stopped right around the corner which was an added bonus. the hotel is pleasant looking from the outside and lexington avenue is a nice area of ny (even the guy who saw us through customs commented on that!). the lobby is spacious and trendy looking with comfortable seating and quirky artwork. it gave us a good impression immediately. the staff on the service desk were very friendly helpful and sorted out our rooms quickly and efficiently. the porter was lovely chatty and generally very friendly also. our room was very nice. there was pretty much no view from the window but this didnt really bother us especially as you have access to the rooftop terrace with a great view and a nice atmosphere. the bed was lovely and comfortable and even came with a pillow menu! fab! the other thing was that the room was actually very quiet. we were expecting more traffic noise. so we were pleasantly surprised. the room service is very efficient and the rare bar and grill did nice food - we had the tastiest burgers wed even eaten there! there werent huge amounts of facilities but we were out in the city a lot and really didnt require them. generally there wasnt a single issue the entire trip and we enjoyed our stay very much. we plan to stay there again when we return to new york!',happy
id18128,' my girlfriend and me booked this hotel for three nights. the kingsize room on the -nd floor was nicely decorated and seemed clean at first sight. after some time i saw some ants on the desk and the floor. tired as we were we didnt bother and went to sleep. next day there were ants all over the room and we requested another room. the staff was very friendly and gave us a room on the -th floor. sice we directly found ants in the bed in that room as well we went back to the front desk. again the staff apologized and transferred us to a room on the --th floor (executive level). this room was spotless. we didnt spend a lot of time in the hotel except for the nights so i have no opionion about the pool bars or restaurants. if there would have been no ants i would have considered this place as ok. but now i will not returm in future.',not_happy
id18129,' we just returned from our honeymoon - nights of which was spent in sf at the chancellor hotel. our impressions are very like a recent previous review - upon checking in we were informed that we were upgraded tot he best suite in the hotel - room ---- on the top floor with amazing views over union square. we had a sitting room - full bathrooms - tvs (not that we used them!) fridge and coffee making facilities a pillow menu and an awesome fire escape that we could sit out on in the evenings and just listen to the music drifting up from union square admiring the views. we were given a free bottle of champagne and a picture frame as a special honeymoon present which was a lovely touch. all staff we met were extremely friendly and helpful (special mention to matt - you were great always anticipating needs and so helpful - thanks :) but really everyone was great. we had breakfast a few times in the dining room and enjoyed that each time and also enjoyed the bar for a drink before heading out each evening. the location is perfect right on union square right beside a cable car stop and just down the street from a major transport hub with muni bus bast and street cars very plentiful. all in all this part of our honeymoon was our favorite due to the fact that sf is such an amazing city but especially because of how great the chancellor is. thank you for making our honeymoon so memorable; we will definitely be back!!',happy
id18130,' i was in nyc during the horrible cold spell with snow and ice and general misery. i checked in to the pierre and was assigned a suite on the -th floor. im a low maintenance type of gal and dont let people help me with bags and such. the employees at the pierre are just bothered by this... they want to help and every employee i passed tried to stop me and take my bags. lol. my suite was lovely. it was beautifully decorated with a living room bedroom and huge marble bathroom. the beds were so comfortable. we had a guest visit prior to a dinner engagement and the living room was a wonderful place to entertain. back later that night the room was turned down and water was placed on the nightstand. little touches. nice. the molton brown products are so nice and included a mineral bath soak. the tub was huge and i could not wait to relax and watch the news while unwinding in the bath. there is a flatscreen tv in the bathroom which is always a nice bonus! the next day i had a meeting in the hotel in the lovely blue meeting room near the restaurant le caprice. catering was flawless and delicious. that night a storm hit and it was bitter cold. we decided to stay in the room that night and sleep in the next morning. the next day we were lazy and had a late breakfast at caprice. great food and perfect looking guests. the whole restaurant looked like a photo shoot. later we ordered a delivered pizza for lunch and just hung out in the room all day and watched it snow. for us texas girls it was too cold to enjoy the city and we needed to get caught up on some work. it didnt bother us at all to luxuriate at the pierre all day. it was such a relaxing business trip.. we love the pierre. it felt like home if i had a better decorator ;) i really dont understand the bad comments on tripadvisor.com about the pierre. i could not hand pick better staff. many are long term employees who belong at this place. it is their place. they know everyone and everything. there is nothing they will not do and they want your experience to be pampering and luxurious. i just did not encounter even one person who was indiffernent or rude. i hope to stay again in the future!',happy
id18131,' i quite liked this hotel got a nice confortable room with king size bed very clean private bathroom and big tv. nice decoration nice place good service very clean rooms and a very confortable bed. those are the most important things to us and got them at the opal bus stop by the main entrance no. -- to the pier -- and others. mels diner next door and a coffee + bakery just over the road. breakfast at opal is very simple: cereal bagels orange juice and coffee basic but ok. so for the price we got it for id say it is above average!!',happy
id18132,' this hotel was a nice surprise. in that it was near time square inexpensive clean wonderful friendly staff parking near by comfortable bed updated bathroom with fluffy towels breakfast and a quiet and descent size room. i will return. all i wanted was something nice to sleep at night.',happy
id18133,' i love this hotel! yes the room is nice the location is great food-snacks awesome the amenities are sweet.....but the people are awesome!! every employee we came in contact with was friendly. but the absolute best part....we left early and completely forgot our formal wear for the wedding we attended in the closet and they shipped it to our home no fuss no delay no wandering just no problem well ship it! thank you so much drury well be back!',happy
id18134,' everything about the hotel was good. my husband had a business trip & i tagged along. so the location was great for business but not so great for shopping & sightseeing as it is more a business district (so im told). what i didnt like - the number of people taking photos of themselves at the front of the hotel. it kind of made it a bit of a jumble sale to get through the doors during the day. for a top line hotel though it is not as good as an asian top line hotel.',happy
id18135,' i had a pleasant business stay. rooms are very clean. the location is superb. internet access was included. however i am very dissapointed that they charge a $-- fee for accessing the gym ?! not impressed.',not_happy
id18136,' we stayed here last year for a business dinner. all hotels were around the same price in the downtown area and we decided to go with this one since weve had good experiences with westin in the past. i have to say it was a great stay! excellent location just - blocks away from where we had our dinner so it was very convenient for us. plus it is connected to a mall and the shops were decent im sure good for some. i would have preferred more variety but just outside there are plenty of other stores to choose from. the room was large clean and well furnished. bathroom was your standard nothing special. the bed was comfortable and pillows were nice and fluffy. checkin was a breeze and all staff were courteous but not over friendly. i think they had gym access to a sports club but not sure. all in all a safe and solid choice for the city. just booked a night for the loews for this weekend so ill be able to compare more when i write that review. i would definitely recommend staying here!',happy
id18137,' very nice hotel for the price. the breakfast was good rooms clean staff friendly. beds comfortable. bathrooms clean. nice flat screen tv is. bar and pool where nice too.',happy
id18138,' my wife and i opted to stay at this hotel as it is a member of small luxury hotels of the world . located between times square and -th ave the location could not have been better. from previous reviews i had understood that the rooms were small but i was pleasantly surprised to find that they were not as small as i had feared. our room faced the back and that was ok as it is probably more quiet than the front. the staff was good but i honestly would have expected a little more attentiveness. the only bad experience was when we ordered ice for drinks and the staff who came was visibly displeased with the tip he received. in my opinion it is ok to be displeased but not ok to show it in front of the customer. i can highly recommend the hotel for other visitors to nyc.',happy
id18139,' -- family members arttended a wedding at the four seasons chicago hotel and it was a fantastic experience in every way. two of us use electric scooter wheelchairs and we had tremendous support and assistance from the staff and we were treated as every ot',happy
id18140,' the only pro is the proximity access to the airport. for one quick night before an early flight this place may be adequate but without the stay - nights and save x% discount this isnt even the cheapest place by the airport. well try somewhere else next time. notable cons: * tight parking - they rent out space for airport parking and im guessing they dont care to ensure adequate capacity for the hotel guests. * microwave-fridge-coffeemaker - dont expect all to be in one room. they are supposed to be available upon request so we asked for ones. front desk put us in a room with a fridge and promised to find the others. we never saw the others-- either they forgot or have very few. * wifi - unsecure and sporadic. * breakfast - short hours suboptimal compared to other motels of the same caliber. * front desk and housekeeping dont have any way of communication that involves technology. front desk doesnt know which room has been cleaned. * neighborhood - we saw cop activities down the street two days in a row one of which was a stabbing incident. didnt feel safe.',not_happy
id18141,' spent spent three night here beginning july and had good pleasant time. close to harbour and various things to do so no chance to get bored. did not seem that noisey outside compared to other places we have been. would go back there again',happy
id18142,' my family and i have been staying at the quality inn & suites airport for the past - years for the indianapolis --- over memorial day weekend. the hotel service and rooms have gotten consistently worse each year and we will never return. originally the hotel was perfect. the price was decent considering it was a specialty weekend. the location was convenient to access the track with a short drive. the continental breakfasts were a huge selling point --- hot items (waffles eggs) yogurt cereals breads-muffins-bagels fruit hard boiled eggs juices tea coffee. the rooms were sufficient for what we needed (decent beds hot showers). and one of the things we appreciated most was the lobby area where my large family (some years we had -- people staying) could congregate to play games and visit. this year we reached a breaking point. yes the price of the rooms declined but the breakfasts were awful (no more yogurt fruit or hard boiled eggs). our room keys didnt work and new ones were required daily (sometimes many times per day). one room was entered when the do not disturb sign was on the door. the lobby was hot almost too hot to even sit in and visit (even after complaints were made about temperature). the front desk made a scheduling error and told our party that one of the rooms had to be vacated that day (they did correct this mistake but made it seem like it was our fault). the rooms have not been upgraded at all. the tvs are old and the remotes didnt work or the tv would randomly shut off. the duvets had holes in them. on the plus side the hotel transportation provided to and from the airport is excellent! this hotel has a lot of improvements to be made for us to ever return. we already booked a nearby and much nicer hotel for next year!',not_happy
id18143,' this hotel is so fantastic. the staff are attentive and will do most anything to make your stay comfortable. the rooms are gorgeous and extremely clean. a small issue was that the shower was designed in such a way that the water didnt drain properly - the whole bathroom was wet each time we showered. another issue was that parking was not free (in fact i think it was quite expensive) we ended up parking on surrounding streets. another treat - there is a whole foods market right downstairs - attached to the hotel! id stay here again and again.',happy
id18144,' budget hotel very close to the airport. it is fine for just one night but really not suitable if you are vacationing in san antonio.',not_happy
id18145,' that world famous texas hospitality is exemplified at the homewood suites-westchase. from the moment of our arrival the entire staff did their utmost to insure our comfort and our satisfaction. the room was spacious clean and well appointed. there were plenty of electrical outlets for all the gadgets we bring when we travel. the breakfast was more than ample with a large selection of items. if i have one criticism it is the mattress which was a bit hard for our tastes. i am certain others prefer that type of mattress though. all in all the stay was very enjoyable. we will certainly return there when we next travel to houston',happy
id18146,' we arrived late in the day and were upgraded free of charge to a junior suite which worked fantastically for us as we had a little infant. the location is fabulous because u can just walk out of the hotel which is an attraction in itself and you are right on the hollywood walk of fame almost directly opposite the chinese theatre and the kodak theatre where the oscars are held. not to mention that your regular mcdonalds is a few steps away! bubbly location for that hollywood buzz. the hotel staff are also ever so helpful.',happy
id18147,' worn furniture dirty carpets miserable water pressure lousy soundproofing and not very helpful staff. the suite was small and not the least bit luxurious. --th floor and street noise was prevalent. definitely would not stay here again.',not_happy
id18148,' just the finest thing that is ever happened to me outside of our relationship my boyfriend said as he poured a cup of delicious room service coffee brought to us by yet another incredibly nice outgoing people weve encountered during our --night stay at the westgate. we lucked into a discounted royal suite through a conference-based reservation service and have had an absolutely perfect stay. breakfast of smoked salmon hash and pancakes was wonderful as was a cold stella artois on the third floor terrace as was the versaille-inspired lobby with original steinway. later this summer they are opening up a pool and athletic facility that will make this place unstoppable. enjoy it as soon as you can.',happy
id18149,' stayed at this motel during the aetc symposium. overall - a good place to stay especially for its convenience to convention center. room was clean except - and here is the faux pa - there was a used wash cloth left hanging on the shower curtain rod. just an oversight but a little surprising for a motel of this caliber. a little pricey but overall a nice stay.',happy
id18150,' this very reasonably priced apartment hotel in the heart of the vibrant (yet refined) museum district is just a few blocks walk from the franklin institute the barnes the rodin museum the national academy of sciences and other great institutions. additional to its convenient location the hotel offers very spacious suites (the largest we have experienced) with ample living room seating dining area office area a full kitchen and spacious sleeping quarters. and the bath has a large magnified makeup-shaving mirror -- an amenity that most hotels neglect -- but which is prime on my list of necessities. there are many restaurants and pubs in the area two of which connect to the hotel. we had a really nice stay here and would definitely return on our next trip to philly.',happy
id18151,' we had a big room (----) and a very small bathroom . the room was clean good beds a bit noisy (club and airco) very good location. friendly staff and doorman the bar and lobby are ok also the wifi only in the lobby thanks.',happy
id18152,' a resort as big as texas! the jw is amazing and i dont offer that superlative lightly. there are little details everywhere that remind guests they are in the heart of texas: the tooled leather in the elevators and in the elevator lobbies the views of the hills in the distance the decor of the restaurants and common areas the unique design of the chandeliers and other lighting fixtures and on and on. the room was comfortable for our family of four and the queen sized beds were appreciated. although the jw sticks to the basic design theme common to all marriott hotels for the linens the details were texas chic. what can i say about the river experience? it was terrific! there was plenty of space even for the size of the resort and the two large water slides were great fun. we didnt get a chance to enjoy the pool side bar because we found ourselves out sightseeing for much of our stay. the restaurants and bars were among the best i have experienced at a hotel. my family ate two breakfasts at cibolo moon and they were spectacular. lots of choices and everything was well prepared. i love traveling to texas and the southwest in general because tex-mex and mexican breakfasts are my absolute favorite. i thoroughly enjoyed cibolo moon is take on juevos rancheros. in more than -- years of travel it is a hotel that i found to be enticing to the point of seduction. i didnt want to leave and cant wait to go back.',happy
id18153,' the lodge is close to the airport but you wont know it. it is quiet beautiful inside and out. clean and comfortable. we are going back for another night at the end of our vacation and we cant wait to get back. the staff is attentive and very pleasant. go as soon as you can you wont regret it.',happy
id18154,' i -st stayed at the setai in april and didnt get a chance to write a review of my stay. i returned to ny in september for a one night stay before my cruise and without hesitation i immediately wanted to stay at the setai again. the rooms were modern but cozy very elegant and quite delightful! i love nyc but hated leaving my room i just felt so relaxed like being home but what makes this hotel so special to me is the amazing staff. they are just so professional friendly and willing to do whatever it takes to satisfy their customers. they are the reason i will continue booking this hotel in nyc. after our cruise we had a late flight back to miami and were with our - year old daughter. my husband called the hotel and they had no hesitation and graciously allowed us to store our luggage for a few hours so that we can enjoy the city before heading to the airport that is the type of service that deserves an excellent review. the hotel is within walking distance to bryant park empire state building macys grand central terminal & times square. there is an au bon pan on the corner and a another grocery-deli style restaurant on the other corner and lord n taylor is next door. i will be staying in the setai when i visit ny again hopefully for longer than a day:)',happy
id18155,' i stayed here - nights for a business trip. ive stayed in sf many times before and have experienced several hotels there. i found the griffon to be a friendly place well positioned for market street and the transport system. this is a good location for tourists and you can use the heritage streetcars on the f-line to easily get to fisherman is wharf and powell. the rooms are not that big but comfortable and tastefully equipped. the restaurant did great breakfasts and the bar area also had a good atmosphere in the evening. id recommend this hotel to anyone who is looking to not stay in the usual chain hotels and get something a little more personal. would definitely stay there again. trivia - perry is bar under the hotel was once the liquor store that was robbed by scorpio in the clint eastwood film dirty harry',happy
id18156,' the room was large and pleasant enough but the heating-air conditioning system was noisy and inefficient. the staff were helpful and pleasant. i appreciated getting a newspaper every day. the decor of the public areas was a bit tawdry.',not_happy
id18157,' while the omni was a nice hotel it is only slightly nicer than your average holiday inn and using the star rating system it is certainly not a - star hotel -- maybe - --- stars? the rooms were clean but fairly stark (and not in that new stylish minimalist sort of way). the beds were nice but not spectacular. the bathroom was adequate -- yes the floor was marble but it was small and didnt make good use of space. we stayed in a room which was a premier room one up from the lowest deluxe guest room . i would expect a bit more for a higher priced room but i guess it was the few extra square feet of space. the built-in wall unit barely provided enough closet space. the lobby was small and nothing special. the hallways were bland and dimly lit. the staff: always courteous but certainly i would not classify them as friendly or helpful -- and it is not like they were that busy. the cleaning staff valet staff and luggage staff were the most kind and helpful. the front desk crew was...well...just there. location: good if youre interested in shopping on -th avenue or madison. a block from saint patrick is cathedral. the omni is walkable to central park times square and the theater district if you have a good pair of shoes and dont mind a bit of a hike. overall it is a nice hotel but i question its high rating. if you can get a room for the mid $--- is then it is a bargain. anything over $--- for the first two levels of rooms and you may be disappointed. why? because for the same price in nyc you can get many nicer hotels in better locations.',not_happy
id18158,' i experienced both a single and a double room in this hotel and they were both gorgeous and the beds were the best - sumptuous and cozy! i was in town for business and coming back in after a long day of presentations and enjoying the afternoon wine tasting was a great way to decompress in the comfortable and beautiful lobby with the fireplace aglow. i will definitely book a room here next time im in town.',happy
id18159,' we recently stayed at the hilton san diego resort and spa with our two young children. the service and staff were amazing. the restaurant was beautiful but not as child-friendly as we would have liked. the staff was very helpful and great with the kids. there was a great shuttle service but i found it a little pricey. the rooms were really nicely upgraded and we had a view of mission bay. the bathroom was not as well done as the room. i wouldnt really recommend swimming in the bay but the beach and pool area were good enough for us. we were close to the elevators so it was quite noisy at night. plus the hotel is used for conferences so there was live music by the pool at night which was quite loud.',happy
id18160,' it was a romantic weekend getaway and i was so surprised on my entrence of the hotels beautiful surroundings and hospitality by the staff so nice and pleasent it couldnt have been scripted more better then to fine out we were the vip for the day ! wow not one bad thing happened perfect is all i can say ! thank very much',happy
id18161,' was here on a - day business trip. picked this place due to location and attending an event at jacob javits. the room was quite good and clean. i found the amenities all to be in line with what i was expecting. size of the room was also quite good and we were high up enough to not have much noise. you could still hear the streets in the background but it wasnt ever present. i believe it was the --th floor. like others have commented the entry-reception area is often quite crowded and the check-in desk usually full. the staff dont really go out of their way although we always did find them pleasant. the elevators are slow too and you end up waiting quite a bit at high traffic times. the breakfast buffet is ok but nothing out of the ordinary. we often found it hard to find seating and ended up outside as most people didnt realize you could go sit there. thankfully it was still warm enough outside and we enjoyed this as an option. i also found the gym to be ok and you can get a workout in. i was there usually at -am so it was empty but around -am it was often also full. in summary this is a good place and if you need to be in the area and for a good rate worth trying out. dont come expecting --star service though and beware that when they are busy things get a bit annoying.',not_happy
id18162,' it is hard to rate such an expensive hotel as a good value but here - you get what you pay for. very expensive down to the $-- bottle of water in your room - but trump leaves out no detail. amazing views of chicago. the most attentive staff ever. better than my stay at the ritz. if you are traveling in style stay here.',happy
id18163,' i had wanted to stay at the dana for a few years but its price point is more than we normally pay for a room in chicago. a recent online deal made it an affordable option for us. the hits: the rooms are very nice and super well appointed. we had a corner king and i just love the decor the b&w ipad dock the keurig coffee maker stocked fridge with wine-beer-soda and super decent prices the candy basket comfy beds robes slippers gorgeous hand scraped wood floor. and then there are those floor to ceiling windows; they take a little getting used to but love seeing the city skyline at night. the room was also extremely quiet - cant hear a lot of outside noise. the bathroom was quite small but the shower is mean to be the focal point of the bathroom clearly (see through to the bedroom). bellmen were awesome at this hotel. the location is also absolutely perfect. the misses: the awkard lobby bar-second floor lobby layout. aja is just average - wish they would raise the bar on this restaurant. we also didnt really care for the theme of the vertigo skylounge - okay if youre twenty something but not a relaxed lounge atmosphere. i also dont understand why they dont let guests access the lounge directly. we had to go down to the lobby in the elevator where the hostesses made us go outside in the cold to enter through the streetside door (even though they could have let us through the interior way) and then we had to get back in the same elevator we just got off of to go up to vertigo. bizarre. the hotel also needs to pay a little more attention to detail and cleanliness in common areas. it is a good choice if you want a trendy hotel in an excellent location but for your money id be on other chicago hotels before this one.',not_happy
id18164,' what makes a hotel different? better than just another regular boxed shape room? surely it is the staff the decor the little things. there is a buzz about this hotel. it is just a bit different and better than average. so i dont agree when people say average hotel. i stay in hilton is all over the world and this is trendy. it is a bit like a w hotel. close to a whole foods store and subway nearby. rare rooftop bar and restaurant are excellent. i have stayed here many times and continue to come back. give it a try you wont be disappointed.',happy
id18165,' i do wish hotels would notify customers if there is construction in process. main dinng room in hotel is being rebuilt.. only restaurant other than wine bar is temporarily in a conference room and second floor lobby ..which is overwhelmed by noise from construction... we were given a nice room for our - day stay..--st floor we could view a bit of lake michigan. room felt more like being on a cruise for the size and storage. we had a desk and a computer (navigator system) we could not get computer to work and tech desk seeemed a bit surprised..so every nite i climbed under desk to turn off surge control - or the screen would not darken. we dealt with house keeping a minimum of - times a day. no coffee left for coffeemaker no cups no wash clothes no liner for ice bucketonly decaf coffee a bath robe missing...and than on the -th of july late we were awaken with knocking and it was room service delivering a tooth brush we did not order. problem with housekeeping is that there is a language problem. person answering phone did not know what i meant when asking for cup and saucer...did not know what saucer meant did not understand request - so we might have two deliveries of the wrong item. this must be a burden to staff as well. simple problems with easy solutions. concierges and bellman wrere great and so was staff on check in. granted there is a remodel here(although years ago) but plumbing fixtures were loose and a bit primitive. i loved the location and for - days this was home i really like chicago. my hope is that as an intercontintal hotel - fine tuning should be in order here and management should make the comfort of its guests a priority',not_happy
id18166,' great new hotel with nice staff. got a good last minute deal rate of $--- per night for a deluxe king and was upgraded to superior king through lhw.com (booked a few days prior to traveling). bed was vey comfortable room was quiet and very large for new york and was clean and fresh (hard not to be being open for only - weeks). we were there to see a show. the hotel is several blocks away from time square so it was a ---- min walk to the theatre. but near the empire state building and bryant park. has a spa and a nice gym too.',happy
id18167,' stayed here for - nights for our nyc wedding. my husband and i had done much research and price comparisons before booking our room here. we made sure to let the hotel know that wed be coming in from brooklyn to stay at their lovely hotel for our wedding. still smyth hotel gave no love in return. i think we got a slight upgrade on our room but that was about it. i had even requested a turn-down service for our wedding night and they didnt come through with that. dont get me wrong hotel is lovely. rooms are modern and slick as all thompson hotels are. lobby area has a cool library feel to it and made a nice backdrop to some photos we did there. hotel is located in a great neighborhood away from noisy midtown or downtown and subway is right on the corner. was just a little off-putting to be spending such a special occasion there and not feeling any love from the smyth.',happy
id18168,' this is a great place to base your ny visit. the rooms are very clean and spacious. we had a king and a pull-out couch for the three of us. got in in the morning stored our bags and off we went. it is only a block away from bryant park a few blocks to times square the theatre district empire state building grand central you name it. i found it very quiet --th floor. we didnt really notice the traffic noise and didnt hear much hotel noise. we did however have the air conditioning fan on all the time for buffer. the free breakfast in the morning is awesome: hot things like eggs sausages waffles french toast cereal fruit bagels juice coffee you name it. lots of space to sit and eat your breakfast. on the weekend they provided plastic cutlery and plates so that you could take your breakfast up to your room. i would highly recommend this to everyone. my daughter is -- but we saw a lot of people there with little kids.',happy
id18169,' some of the rooms are ok. but the last one i stayed in the a-c kept clicking the bed sagged in the middle and the bathroom vent fan did not work. i wont risk being stuck in an uncomfortable bed listening to the air-conditioner click constantly again.',not_happy
id18170,' wonderful avant- garde boutique hotel with a staff with a great attitude! the pictures on the website dont do the decorating justice and it really is a well run hotel. rooms are large furniture rugs and bathrooms are clean and new. bathroom products are molton brown and plentiful... beds are super comfy and sheets are luxury soft and spotless. the rooms closer to the pool are a bit noisy at night due to the dj and the lounge happenings so if you want quiet go for the other side of the hotel. we had room --- which was right over the front entrance and we had a fabulous balcony and we didnt hear a peep. the pool is great with misters fans and a hot tub. the bartender brings cold towels and ice pops around during the hot afternoons. definitely a place for friends or couples would not recommend to families and certainly not for children. i wouldnt even recommend it to the serious business person. only the semi-serious!! we really enjoyed our stay and we are now zaza fans - we will follow this hotel if it opens it is doors anywhere else....',happy
id18171,' great location superb service clean rooms and very quiet at night. will reccomend to friends to stay here.',happy
id18172,' the perfect place to stay for anything in manhattan. good staff. great location. nice building.',not_happy
id18173,' we stayed at the embassy suites for four nights. it was absolutely perfect. we were able do most of our touring on foot. the omlet line was long on saturday. in passing we mentioned to one of the employees what a difference from friday. he told us to get there earlier as everyone seems to go to breakfast between - & --. this was true. we arrived at -:-- on sunday and there was no line. i figure the line was so long because the food was so good. all the employees were friendly. we were teased as we were patriots fans. i even got tebowed by one of the other guests. we had a great time at a great hotel.',happy
id18174,' stayed there for a week and it is a perfectly adequate hotel. it is ideally located within walking distance of the empire state building and times square with penn station over the road. we had a room close to the top with amazing views of downtown manhattan. the rooms are small but completely adequate as youre likely to be out exploring new york most of the time. minus one point for the rude night manager. we were charged for a movie we hadnt watched and he was immediately confrontational. when he checked and found we hadnt watched it he became even ruder.',happy
id18175,' i spent one night at the westin in columbus a bit away from the main downtown area which made me opt for a cab rather than walk to my appointment a few minutes away. this appears to be a very old property that got renovated very well. the rooms are well appointed where you will find everything you need but they are awfully small and dark. the service at the restaurant was very attentive and the food was decent. almost all the crowd i noticed were business people.',happy
id18176,' a boutique hotel that tries way to hard. dark over all feel. cow skin panels in elevators and downstairs. room -- was $---. more then room -- exactly the same size. both have a view of the alley! if it had a park view maybe but for the money it was riducuously overpriced. the elevator and our bathroom were sprayed many times with some sort of bug spray. it was disgusting! truly wished we had stayed somewhere else.',not_happy
id18177,' average hotel nothing special rooms are adequate but small. make sure to get a room with a view. the hotels location is excellent thats it !',not_happy
id18178,' the allerton has a very residential feel to it with funky architecture. my room was comfortable but nothing fance. terrific location on michigan avenue is miracle mile close to everything! the room was reasonably priced but the breakfast i got through room service was crazy expensive! coffee a bagel and a little fruit was $--! (about --- the price of the room.) all in all a nice place to stay and id go back (but id walk down to starbuck is a block away for breakfast.)',happy
id18179,' my son was graduating from the u of h and our family reserved several rooms for three days. the hilton americas - houston was a fantastic experience. booked our room via hilton reservations and caught a weekend special with executive upgrades. the lobby was breath-taking luxurious and comfortable (yes we sat in the lobby just to unwind with family). the actual room was nice and comfortable but the --nd floor view of downtown houston was spectacular. we utilized the executive comps and enjoyed various cheeses beverages and spacious accommodations for our large group of ten to sit and relax. the overall hotel and room accommodations were superb and left me needing nothing. the hotel staff were very friendly. check-in and check-out...flawless and quick. the only downside...parking was across the street but access to and from...very easy. if you are looking for a place to simply rest your head...there are plenty of other options but if you are seeking an experience in hotel excellence...stay here!',happy
id18180,' we took a quick fri-sat trip to philadelphia with our college-age daughters. tripadvisor reviewers steered us to this hotel in the historic district of philly. perfect location for a home base; we walked all over the old city society hill washington square areas on friday. saturday we walked to city hall and the rittenhouse square area. parking is onsite and very reasonable ($--). we did not eat at the hotel so i cant comment about the restaurant. the staff was very friendly and helpful. our room was spotless and did not have that hotel smell; the beds although small (double) were so comfortable. there is a firehouse across the street and you do hear sirens a little but these typical city noises never bothered us at all. we hope to come back again. we hightly recommend this hotel!',happy
id18181,' this three night stay gave us a comfortable starting point for exploring san francisco. a nice quiet neighborhood with fishermann is wharf nearby. staff was very helpful with suggestions.',happy
id18182,' great choice of hotel in a lovely mall location. our six year old loved the two swans. the room was quiet and a great setup for two adults and a child. breakfast buffet was very delicious.',happy
id18183,' great find on hotel circle in san diego. friendly professional staff. the hotel looks average from the outside. inside the place looks newly remodeled. the first floor has a bistro and lounge serving breakfast lunch starbucks draft beer wine and cocktails. mostly a -----s age crowd. lots of seating down here with multiple data ports and electrical outlets plus free wi-fi. - sets of elevators which is more than enough to make sure you never wait long for an elevator. rooms are modern and are geared to the business traveler. i plan on staying here for future trips to san diego.',happy
id18184,' we stayed here because of its close proximity to medical facilities. however it is very close to the green line of the t which takes you all over boston. the room was clean and came with a refrigerator and microwave. we did not have a window to the outside which was a huge drawback for me because i love the morning sun (the window looked out into a back hallway). additionally the air conditioner was right (meaning - in.) next to one of the beds which is okay if someone likes it freezing and someone else does not. the bed was comfortable enough though the comforters were showing wear. the water in the shower did have a habit of going from warm to hot and back to warm which was at most annoying. i also had problems opening the door several times as you had to make sure it was closed exactly right. i did not have any problem accessing the wireless internet i just called the front desk for the username and password. if you dont have a computer there is a computer in the lobby for guests to use for free. it was disappointing that the hotel did not have any exercise facilities. the staff was very friendly and helpful. the food at longwood grille in the hotel was generally good though if you did not take the free continental breakfast (we only received a coupon for free breakfast for one out of - days) it was quite expensive. lunch too was a bit overpriced though dinner was reasonable and the servers were usually attentive. if i was coming to boston for the sole purpose of sightseeing i would probably stay in a more central location in boston but this place was great for my needs for this trip.',happy
id18185,' hotel was good a little old but otherwise clean and comfortable. the staff was very friendly especially erin solis! had a great stay - highly recommended.',happy
id18186,' we really enjoyed our stay here -the hotel is well located close to the river and main roads out of town -its a few minutes walk to the trolly ride to the town centre -the staff are friendly and helpful -there is free internet access in the lobby where i am writing this -other guests passing while i write this have said they like the hotel as well -the included breakfast is very good and more that most people could eat -the room is clean and well supplied with iron;hairdryer;coffee maker;tv;radio alarm clock; everyithing you could need for your stay -i would recomend taking the ducks tour to see the town -if we ever return to memphis this is the hotel we would stay at.',happy
id18187,' i like this hotel great value and customer service . also staff is there when you needed. for example i took a shower after my long trip and the next morning request new towels they send it to me in minutes. hot breakfast like scramble eggs. and more included on price.',happy
id18188,' good breakfast easy location to everything stayed for the indy --- good price and easy to get to track',happy
id18189,' delighful setting with a wonderful layout concept. nice for families especially with young children. was rather shocked with the $--.-- per day for parking fees especially since the property is on a secluded location in addition to not being informed at the time of making reservations. housekeeping services was somewhat awkward. one day we were left without wash towels and one day it seems as though used bath towels were folded and rehanged. our particular room was in need of serious carpet cleaning or carpet replacing. we informed the staff of the mildew smelling odor and was promised that it would be taken care of by housekeeping but it wasnt. we were also disappointed with the usage of the hot-tub. there is only one on the property approx. -- acres. the main pool area was always overcrowed. the resort staff was pleasant. this property has wonderful potential in gaining a greater rating if thoughts of investing some bucks in the reception areas replacing carpets adding microwaves in all rooms acquiring quiet refrigerators updating furnishings adding additional hot tubs and overhauling the menus in the restaurants.',not_happy
id18190,' a great small hotel right in the centre of union square close to all the great shops trams running past outside.i have never been to a hotel before which has a pillow menu or umbrellas in the rooms.the staff were exceptional here as we had to organise faxs and so helpfulwonderful free cookies and coffee in the morningsgreat value for moneywill have to come back',happy
id18191,' stayed here while at a conference. the rooms were spacious and clean. the bar was buzzing every night and it is close to most everything in downtown boston. i would definitely stay here again!',happy
id18192,' as mentioned many times the location of hotel st. james can not be beat. the room in which we stayed on the other hand makes me hesitant. after riding an elevator that barely fit our suitcases and my wife and me we made our way down a narrow hallway through a swinging door around a corner and to our room. our room with the -- inch television. and a view reminiscent of rear window. didnt see any crimes being committed but the clerk a floor down could really type. but from what ive read here there are good rooms to be had. so my advice would be to ask questions about your room as early as possible in the booking process. and for the record we got a kick out of handing in the key. a fun quirk.',not_happy
id18193,' our family of four visit nyc once a year and for the most recent trip at the end of august we chose affinia dumont over several other hotels based on the nice room pictures on the hotel website (spacious and bright..). after the booking a one-bedroom suite (we like the extra space) on the affinia website we received emails asking us to select amenities prior to arrival. convinced that i had made a good hotel selection i requested a room with a view a room not near the elevator and a yoga kit. unfortunately our flight from the bay area didnt arrive jfk until after mid-night (which i did note a late check-in on the comment portion of my booking). by the time we checked in the front-desk lady (who said she was just called over to help out and she normally doesnt work at affinia - is that a normal hotel practice?) gave us a room on the --th floor. upon reaching the room i realized that the room was not only very close to the elevator it was right next to a service closet and there was a service cart parked right outside of it. getting inside the room there was absolutely no view of the city and all furnishing looked dark and dated. i went down immediately to ask the nice lady if we could switch the room to one that was not located next to an elevator and was told that is the last room and they were sold out. she tole me i should try again tomorrow since there will be people checking out the next day. to make a long story short we tried again to switch the room the next day but it was futile (was told that nothing was available that was not next to the elevator). so each night between -:-- am - -:-- am we (light sleepers due to having young children in the household) endured the noise of someone opening the service closet and stuff being banged around. in all fairness the hotel wasnt that bad it was just that we had more expectations after paying $--- night (dont know how some folks could get the great deal they claimed they got). we should have could have would have stayed at the benjamin bryant park hotel... but we chose affinia and the room we had looked nothing like the ones pictured on the website! so for what we paid it was not a good value. based on other reviews many travelers found better deals and therefore they found the hotel a good value. i wish it was the case for us. lastly i didnt receive the yoga kit and no one bothered to tell me how to get it. i took some pictures showing various parts of bathroom that can use some work (broken towel rack gash in the wall next to bath tub cigarette stain on vanity mirror etc.). i rather not post them publicly but would share with management should they care to see them.',not_happy
id18194,' on a business trip to charlotte my coworkers and i booked rooms at the holiday inn with a bit of trepidation. holiday inn doesnt exactly have the greatest reputation especially for business travel but this one in particular had decent reviews on trip advisor and is situated in a perfect uptown location. i ended up being pleasantly surprised with the hotel. it is easy to see that they have spent time and money remodeling both the common areas as well as the individual rooms. the style throughout the hotel is very modern. the rooms were very well appointed and comfortable. the staff was extremely pleasant and the front desk was well staffed so that there was almost no wait any time i stopped by to ask a question. i definitely recommend the holiday inn center city for travelers in the charlotte area.',happy
id18195,' excellent hotel in boston near everything. very beautiful with classy rooms and great view on the -th floor. parking right in front of the hotel. the staff are friendly and helpful. we stayed there for labour day.',happy
id18196,' i just got back from a week at the lax westin and have no complaints. check in was fine my room was ready when i arrived at noon. valet parking was smooth and easy. the lobby is spacious enough that if you need to you can find a quiet spot and rooms are large clean and comfortable (with the westin heavenly bed package). location along the lax strip isnt great for tourists but fine if you have business down there or have a rental car. despite what some reviewers have written i never once heard a single plane during my stay. i could see them out my window so close that i could practically reach out and touch them but i never heard them. the hotel was full most of the week with conferences and business seminars but with all of the meeting rooms away from the lobby on the -nd floor you would never have known it. also despite the full house the elevators ran quickly and i never found myself waiting. all in all about as a good a stay as you could expect at an airport hotel.',happy
id18197,' my grandaughter and i traveled from gainesville florida to visit the price is right. we only had to walk across the street to get in line and didnt have to rent a car convenience is what you really pay for. we felt secure and did not worry about safety. we were able to walk to the farmer is market to shop and eat.',not_happy
id18198,' my wife and i celebrated our anniversary at the burnham and had an outstanding stay. they even accomodated our small dog bringing a bowl of food and water to our room and giving him the royal treatment whenever we came into the hotel. our room overlooked the marshall field is building and had a stunning view of the formal gardens and frank geary pavillion in millenium park with sailboats on lake michigan in the distance. our small suite was beautiful with huge windows -- a comfortable place to lounge and soak in the city. construction on the building across the street appears to be over. the location is fantastic. this is a wonderful place to stay for a car-free weekend. my only complaint was that the bathroom was a little small. but overall we would stay there again in a heartbeat. and our dog agrees.',happy
id18199,' we stayed at the shelburne murray hill in june ---- for four days. as an ex-new yorker i was bringing my daughter for her first visit to the big apple and was anxious that she have a positive experience. the shelburne murray hill delivered! the suite was large (larger than most of the apartments i had when i lived here) had a lot of natural light and was well-furnished. sure the carpeting and some of the furniture was a little tired and worn but nothing too bad. my family was delighted with all of the amenities two full bathrooms and the kitchenette. the staff were helpful timely professional and courteous. they are all very excited about the ongoing renovation of the hotel. i just hope the renovation does not result in the hotel being far beyond our price point for our next visit because we would absolutely stay here again!',happy
id18200,' we got a great deal through hotmail on this but we do look forward to staying at other kimpton hotels in the future. went for dec. --th and new year is eve with the intent to propose. sirrah was so welcoming telling us about great places to eat. upon checking out and hearing of our engagement jasmine offered us a bottle of wine! rob delivered a couple of things to our room and waived the fee. israel was extremely gracious as he greeted us on the first day and told us what museums we could walk to and booked us a reservation at a restaurant. the room was a tad small but all in all this place is so great. as i said not knowing previously about the kimpton experience i look forward to trying their hotels out in the future with or without a hotwire deal.',happy
id18201,' the hotel has direct access to the riverwalk which every tourist is going to spend some time on.the room was nicely decorated in subtle tones and everything you expect from a four star in an american city.. bathroom was big enough and clean with nice towels and toiletries. the usual clock radio had a cool ipod dock. housekeeping was efficient as was the front desk who were knowledgeable and enthusiastic about their city. there is a great bar open plan on a kind of mezzanine with specials and a hour. a nice place to escape the mid afternoon heat. oh no hour on fridays as i discoverered when i came to settle my bill lol. bar staff were all great and chatted even when they were clearly busy. alphonso in particular had lots of great tips for us tourists. didnt try the restaurant q looked a little formal but that is because we prefer a casual dining experience. food looked good though. the atrium is huge and the lifts are glass fronted and fast. checked out the roof top pool area which was fairly small but hey its on the roof whaddaya gonna do. the gym looked ok too but i come to the usa to get fat not fit. ok - the views. they say you can see the alamo - hmm maybe from a very few high up rooms but it is still a full block and a small park away. views dont bother me if they did i think a riverwalk view would be better. all in all a really nice hotel we had a great stay. no issues at all.',happy
id18202,' easy check-in with none of the hassles other reviewers have commented on. king room was large and well laid out bed was comfy bathroom clean. i liked a lot and id return.',happy
id18203,' booked the room the day before using priceline sight unseen. paid $-- (plus taxes). hotel was exactly what was pictured on the internet staff was extremely friendly and upbeat. serrano is a boutique hotel which would usually mean old and small but we found it extremely charming quiet and very clean. it was located within walking distance to union square. i would stay there again! also recommend the taylor street coffee shop just a few doors down! excellent breakfast great value quick service! recommend parking your car across the street to save a little money ($-- for valet $-- for do-it-yourself).',happy
id18204,' we stayed in the beverly garland for - nights while we went to universal studios in hollywood. check in was very swift and the person was very efficient and nice. we had reserved a kids suite . i was a little nervous when she said we were going to be on the first floor. that turned out to be great. the highway noise that some have complained about here was negligible. we could barely hear it if we were really quiet. i think the trees and shrubs helped us out. the room was nice. flat screen tvs in the main bedroom and the kids room. the only downside of the room was the bathroom. it was really tiny and a bit dated. we had breakfast at the restaurant and it was very good. we spend one late afternoon at the pool and it was really nice. the towels were constantly being refreshed the pool bartender was super friendly and helpful and my daughter loved the noodles and watching the movie. we took the shuttle to universal and at -:--pm was waiting to take the one back. it did not show up. finally at around -:-- i called the hotel and they said it had broken down. they said to take a cab and they would reimburse us (which they did). a bit of inconvenience but nothing they could control.',happy
id18205,' the rooms were odd and not comfortable. the beds were so hard i had bruised hips the next day. it is way over priced for what you get and the front desk wouldnt confront the man running a marathon all night in the room above us or the group partying til -am next door. they were nice enough to move us the second night after getting no sleep the first but paying $--- a night is not even close to worth it. i would never stay here again',not_happy
id18206,' i was truly impressed with this hotel. staff was tops!!! very professional. well appointed rooms excellent internet access which is very important to those that need to stay connected.',happy
id18207,' my company arranged rooms in this hotel for a congress we attendend in boston. this is an old hotel - think ---- is - and has been renovated. the ladies at the front desk were nice. the room and bathroom were small but clean. the bed was comfortable. my room was quiet - i was on the -th floor facing in so there wasnt so much street noise. my room was cold - the windows werent sealed so well. as all hotels in boston this one was overpriced but in a good location and close to good restaurants. the doorman did negociate a deal in a van to the airport for $-- much better than a taxi for two people plus luggage.',not_happy
id18208,' always have been pleased with drury and this hotel did not disappoint. pleasant outgoing staff that make you feel welcomed and important. nice touches like the evening buffet and drinks always clean and comfy rooms. drove down from raleigh and stayed overnite before going to the panther game... good location with short fifteen minutes to the stadium',happy
id18209,' i saw a doll in the the window that reminded me of my childhood and wanted it for my granddaughter for christmas. she really wanted it too. rosalee hunted all around for a new doll like it but to no avail. she shipped the window doll. when the doll arrived the mechanism for song was broken. i called rosalee to see what could be done. remembering the story of my childhood doll rosalee in one day located another a better doll contacted her superiors and asked if she could replace the broken doll for my granddaughter is christmas. needless to say i am praying that god will bless rosalee abundantly for her kindness and caring for a grandmother who is going to receive big points for making dreams come true this christmas. thank you fairmont hotel for recognizing the precious jewel you have in rosalee from the gift shop. kind regards jean marie giegerich corpus christi texas',happy
id18210,' stayed at the embassy suites convention center over the easter holiday. it was absolutely full... with kids everywhere. if you like to hear the sounds of screaming crying five year olds at night stay here... the valet kept losing my keys. that was irritating. (by the way it costs $-- to park your car for -- hours.) the breakfast buffet was ample (pancakes bacon-sausage and the like but it was generally cold. you can stand in a long line and get an omlet to your liking though. the manager is reception while crowded was alright... munchees were available (if the kids didnt get to them first...) at least there was free alcohol to help you out after a long day. housekeeping was just as swift as the valets. they had no more pillows in the hotel. it took two calls to get some lotion. on the plus side the rooms were large for washington and there was a microwave and a small refrigerator if you needed it. it is a new hotel and it shows. will i stay here again. for the right price. (and maybe not on a long weekend... i need a grown-up hotel.)',not_happy
id18211,' convenient for the airport - minutes away with a shuttle every -- minutes or so. check in was smooth and efficient which was great given it was --pm when we arrived. as wed booked a club level room and the club room was unavailable we received an email a few days previously upgrading us to a corner suite with complimentary breakfast valet parking for our friend and check out at -pm which was great as our flight left at -.--pm. breakfast was great and use of the outdoor pool area which was clean and tidy was a great opportunity to catch some last minute sun. the room was big and very spacious and was a perfect stop-gap to our journey back to the uk from hawaii.',happy
id18212,' my stay here was marvelous. i was a bit concerned about construction noise after reading several reviews here but those fears turned out to unfounded at least when i stayed here mid-june. being on a high floor certainly helped but we may just have gotten lucky with the noise as i didnt notice much noise even on the street. the service was better than expected even from hilton. the front desk staff had no issue letting us check in a bit early when we arrived or leave our bags the last day. everyone we dealt with was very polite and efficient. housekeeping staff were very pleasant and actually tidied up the room twice a day. we were upgraded to a junior suite on a high floor which was a pleasant surprise. the views from the room were phenomenal: wtc construction site on one side statue of liberty on another and a view of the brooklyn bridge next to the elevator. the room was spacious very clean with all the amenities one would expect including one of the most comfortable beds ever. finally the location is great. directly beside one subway station and a minute or two walk from at least two others makes getting anywhere in nyc a breeze. getting back however isnt quite as easy on the weekends due to cortlandt station being under construction (downtown only) and the limited train service to downtown on the weekends (we ended up in brooklyn on accident due to all trains being express).. the church & dey restaurant on the third floor is nice and has a decent breakfast but for $-- per person it is about three times what it should be. unless you get breakfast comped pass on that. there are so many cheap good places to eat in the city that there is no reason to eat here unless you are in a rush or again if you get it comped by the hotel. this hotel is pricey as are all nice places in manhattan but if you have the cash to spare it is a wonderful place to stay.',happy
id18213,' after reading other reviews of this hotel we were a little concerned of how far away it was from everything....but as we arrived it was clear that it was just the opposite! you can walk to every smithsonian museum from the hotel to every monument and with the metro (about two or three blocks away) you can go everywhere! the hotel is beautiful the crew is so nice and the way they make your stay so confortable and special is out of the question. the only thing we didn´t like was the breakfast buffet and this because they served the same thing every single day! it wasn´t about the taste but about the lack of variety from day to day. we walked from and to the hotel at different hours and yes it gets a little lonely after -pm on weekends but it is very well illuminated and you can see the sidewalks on both sides of the street as you walk so if you´re not in the mood of a cab you can walk. there are no other restaurants arround so we recommend that you eat out! since the prices at the hotels restaurants are so over the top and washington dc has so many restaurants to offer!',happy
id18214,' we arrived early at the hotel but they let us checked in. the room was clean and the bed was so comfy but the room was a bit small but it is normal in sf. there was leakage in the zinc in our room and they cant fix it at that time. they changed our room the next day. all the staff were kind and helpful specially one night manager (i forgot his name) that was always kind enough to greet us whenever we met. the location was very near to union square. we had a wonderful stay in this hotel. tips: across the hotel there is a japanese ramen restaurant. try it. it is worth the queue.',happy
id18215,' i love kimpton hotels and have stayed at their properties in chicago new york and san francisco but i think this was my best kimpton experience to date. the hotel is charming and is in a great location. just a few blocks from the light rail line to the airport. an easy short walk to pike place market but far enough away to be out of the crowds. i was upgraded to a beautiful very large suite with two comfortable sofas and a keurig coffee maker. all the expected top line amenities (bathrobes etc) as well as very comfortable bed free wi-fi and four free daily papers. i had minimal interaction with the staff but they were courteous and helpful on check in-out. there are always complimentary beverages in the lobby. during my stay they included wine wheatgrass juice flower water and coffee at various times. did not eat at the hotel but can highly recommend walking a few blocks north to art restaurant in the four seasons. this hotel is the opposite of a sterile corporate chain hotel. it was inviting cozy quirky (in a good way) and downright delightful. ps for a fun outing recommend taking the ferry to bainbridge island from the nearby ferry terminal. it is worth the trip just to have ice cream at mora (just a couple blocks from ferry terminal) - not to mention seeing the city skyline at sunset from the water.',happy
id18216,' please believe the reviews you find posted here. i read them dismissed them and stayed at this hotel against my better judgment. don’t make the same mistake! do not be fooled by the photos on the hotel’s website do not be fooled by the hotel’s bright bustling and modern lobby. they are entirely deceiving! for a nightly rate of $--- (this was a special rate but as i understand it the average rate was around $--- for our oct ---- weekend stay) we were graced with the following amenities: dark hallways corroded with peeling walls cracked doors broken light fixtures and the occasional doorknob dangling off its hinge. our upgraded ‘superior’ room was equipped with a bathroom door that could not be closed and a closet door that could not be opened. i guess it’s just as well because in all honesty i was a little afraid of what we might have found inside. chipped peeling ceilings were a surprising treat and the mirror splattered with questionable traces of what i believe to be a very specific bodily fluid was the cherry that topped our sundae. i thought we’d at least scored some sort of fancy crocheted bedding until i realized that our comforter was merely deteriorating and full of holes. worse than the sub-par facilities however was the hotel’s heebie-jeebie factor – completely creepy. we’d actually been assigned two other rooms before we complained enough for this supposed upgrade and still we visited a net café in hopes of booking another hotel. despite the hotel’s central location and relatively courteous (or perhaps sympathetic) staff i would not stay here again!',not_happy
id18217,' after reading a few of the reviews posted here i wonder if these fellow travelers stayed in the same hotel that i did. we found the brand new le meridien to be an architectural and design gem with a bustling modern lobby but very quiet and elegant contemporary rooms. i was particularly fond of the great furniture (including a night stand with a built-in book slot) ultra-high thread count sheets and pleasant grey and red color scheme. everything was sparkling clean and solidly high quality. the service was excellent as well. when we arrived very early the front desk associate offered to store our bags and have them sent up to our room when it was ready. upon returning to the hotel to check in a very pleasant young lady upgraded us to a superior room on the starwood preferred guest floor (in our case the --th floor) compliments of the house. a final note on the location: while some reviewers raised concerns about the area the hotel is actually located directly across from the historic philadelphia city hall (with great views i might add) and just across from the famous love park. yes like other major cities philadelphia has homeless people (no worse than dc where i live) and a few shady characters but no one bothered us and the hotel is location is in a well-lit high traffic area in the same vicinity as the convention center ritz-carlton macy is (former wanamakers) etc. we could reach nearly all major historic sites and and tourist attractions on foot (reading terminal market is especially close) and we found the broad street septa (subway) station across the street and caught an express train to citizens bank park for the phillies-blue jays game. overall this was a fantastic stay. be sure to check out the library on the -rd floor and atrium beginning on the -th floor - the architecture of the historic building combined with cutting-edge decor will not disappoint.',happy
id18218,' we stayed for - nights here and as a family of four found the rooms very spacious and well equipped. the decor is a little drab and tired but we didnt mind that as it was all spotlessly clean and serviced every day. the hotel location is excellent and easily within walking distance of shops restaurants and attractions as well as grand central station if you need to take a subway. the reception staff were great at recommending restaurants (phoenix garden chinese was amazing!!) and very helpful with any probelms or questions. i would definitely recommend this hotel for a family who like to spread out!',happy
id18219,' stayed here for one night only (thankfully!) at the end of may ----. i was not impressed with this hotel at all the lady on the front desk was very slow in checking people in must have waited -- minutes. when we eventually got to the no smoking room it distinctly smelled of cigarette smoke - had to trek all the way back to the lobby and wait another -- minutes to explain the situation - and be given another room. this room didnt smell of smoke but that was about the only thing going for it - even though it had recently been remodelled. if id paid around -- dollars it would have been ok but at --- dollars this place is a rip off. free breakfast was awful - milk was sour and coffee wasnt nice. wouldnt recommend this hotel.',not_happy
id18220,' this hotel is right across from penn station and msg. it is amazing to have a hotel room of this size in nyc. we had a separate living room and kitchen area so we were able to put our kids to bed (king) before us. the living room had a pull out sofa bed. both rooms had large flat screen tvs. my only criticism is the very small bathroom but the rest of the space offsets this negative item. we also found the hotel staff very helpful and room service was surprisingly fast.',happy
id18221,' stayed during baseball spring training in ----. love the hotel. nice cozy studio apartment like room with full kitchen. nice bed and view of the basketball court. hotel had nice big gathering room for breakfast and weekday dinners. fireplace and overstuffed furniture. enjoyed chatting with other guests. chinese cultural center and shopping just across the street. good chinese restaurants and general store. very spacious quality to hotel and neighborhood. shuttle to airport was convenient. i will definitely stay there again when i am in phoenix.',happy
id18222,' i recently stayed at the rivington with my mother brother and sister and really loved the whole vibe and energy of the accommodation. the doormen were extremely helpful and friendly the breakfast staff were highly attentive and even memorized our orders every morning. unfortunately - days into our - week stay at the rivington we received some news from home and sadly my mother and brother had to suddenly fly home. the staff were so caring and attentive and really made sure that my sister and i were taken care of - constantly checking up on us and making sure we were as comfortable as possible. the rooms were very comfortable especially the beds and the view from the --th floor was incredible. being -- years old i loved the lower east side area - perfect for trendy restaurants cafe is and clubs; as well as cute stores and vintage shops. it was also very easy to get around with a subway just around the corner. i would definitely stay at the rivington again. it will be my new york city home away from home!',happy
id18223,' i had a good stay at the doubletree. it was clean the beds were comfortable the staff friendly parking is free (it is not $-- a day). i loved the firepits by the pool at night. my only concern was the noise! it is right by the freeway so it is quite loud. i slept fine because i am a heavy sleeper but beware if youre a light sleeper...',happy
id18224,' picked this hotel and got the city view requested to be on a high floor(empire state building view) but got the other side of the building view(which is nothing to see really). tried to see if we can check in early(around --ish) and the guy said no problem but i have to come back in couple of hours so he checked us in and told us it will be ready in two hours. two hours later i went to get my keys and the other lady told me check in is -pm. i told her that i checked in already and i told her that this guy told me to come back in - hrs and the room will be ready but she just ignored me and told me check in is -pm. so we wasted at least -hrs trying to come back so we could put our luggages in but was not allowed to do so. that is very poor customer service in my opinion she didnt even apologized or anything for making me come back because of what happened. she even lied that i wasnt checked in yet but they swiped my card and sign everytihing -hrs before that. i wouldnt mind coming back at check in time(-pm) but i was told it will be ready but i got there and all i get is check in is at -pm(with an attitude). i got a free wifi but unable to use it because of slow connection. but the hotel location is great. they need to work on the customer service part if they really value that. i would reccomend this hotel if you dont mind sorry customer service.',not_happy
id18225,' the la quinta inn is located just next to the the domain mall. other things like restaurants are to be found within a -- minute drive. great hotel-location to go and explore austin',happy
id18226,' this hotel is gross. if you absolutely must stay here by all means do not stay in the rooms whose doors face the pool. we were assigned a room in this area and had the pleasure of discovering old dirty dishes from someone is room service outside our door not to mention the moist carpeting in the room or the pubic hairs in the bathtub. we also tried to log onto the wireless network boasted about in the room brochures but were unable to. we called the front desk and complained and were given a new room in a different wing of the hotel. this one also had some nasty hairs in the tub - clearly someone is not cleaning properly - but we were too tired to complain yet again. besides the new room was indeed better than the old one if just marginally.',not_happy
id18227,' great hotel fabulous service amazing room and great location. would definitely stay here again.',happy
id18228,' we booked this hotel because of its location. it was in a fabulous spot. right on --nd and times square. the situation was ideal. the rooms were very comfortable and clean. check in was very quick and efficient and concierge and the bell boys were very helpful. would definitely stay here again.',happy
id18229,' this was a great hotel the staff very helpful the rooms are large modern clean& comfortable with a large walk in wardrobe that also had the room to hold our two large and one small suitcases without you falling over them every time you went in the wardrobe the bathroom was standard but cleantidy & well stocked in the living area there is also i seating area with a sofa and table . and a large kingsize bed although this is a busy part of midtown our room was on the --th floor and did not find the traffic noise to be a problem a great base to explore new york you could be shopping in -th ave within ----- minutes walking and time square within ----- mins walk i would use this hotel again',happy
id18230,' i booked the murray hill inn for a short - night shopping trip to nyc. the hotel is basic. it has no lift. internet terminal in the basement against a fee. ac and tv in the rooms bathroom looked fairly new. some rooms are in the ll (lower level with no view) central location just off lex ave on --st. would only stay here again if the price is low (under ---us). i paid ---us for a twin room',not_happy
id18231,' we stayed - nights here in april. we traveled with extended family so i was able to see a couple of different rooms. all struck me the same way--frumpy tired kinda cheap looking poor use of space. they reminded me of the rooms in the old historic hotels i used to visit as a kid. that said the bathrooms are all large and gorgeous. it is quite a disconnect. the concierge service which gives you access to a large room serving breakfast-snacks-hors doeuvres is fantastic. i also found the service throughout the hotel to be good--helpful and pleasant. the lobby of the hotel is a converted ---- bank (the rest is a sky scraper built off of it). it is well done and the public spaces of the hotel are all pretty neat. the location is terrific. that area of town does have a lot of street traffic and noise. we were on the -th floor and still had some noise. it didnt bother us--we like a bit of noise in a city--but if you need a really quiet sleep you would be advised to go higher up. i would be willing to stay here again but for my next visit to philly (in - weeks) i have decided to try the four seasons. they had a report on the bedbug registry which is why i tried the ritz-carlton this time but i am going to take my chances. as i recall the rooms there are a bit nicer.',not_happy
id18232,' staff was friendly room was ok. the queen size bed was rather small (esp. for american standards) but ok. only one toilet at our floor which made it a bit crowded. plus for the sink in the room! not very noisy and relatively clean... minus for the old carpets and dust... warning for sensitive people! annoying point was that elevator broke down - times in the - days i stayed and was broken when i had to check out and as i stayed at the -th floor that was a bit irritating. the neighbourhood is not the best even though you are central. i wouldnt as a girl walk alone home in the evenings... which i usually do in most places. plus that they let us store the luggage for free the day of checkout and the free wifi. overall satisfied as i found the ratio quality-price good.',not_happy
id18233,' the hyatt hill country resort and spa is a “must stay” place to stay if you or your child has food allergies! we were discouraged at first when researching as prior reviews had negative reviews stating options were limited. we experienced exactly the opposite!! our -yr old daughter is allergic to eggs dairy and tree nuts. i know what you are thinking….what the heck did she eat? i am a very mom whose daughter had a blast enjoying her vacation eating so delicious yogurt cereal with soy milk fresh oven warmed bagels baguettes and flat breads with earth balance butter or tofutti cream cheese and tasty fruit preserves nitrate free turkey hot dogs pizza with soy cheese and pepperoni pasta grilled chicken fresh organic fruits and veggies dairy free chocolate ice cream and the list goes on and on….. it was a great balance of fun kid foods with the mom approved healthy seal! tips: -. let the hotel know that we had a special dietary need at the time of reservation. thank you tory (reservations manager). she was wonderful at helping us connect with chef troy and chef brenden. thank you again for answering all our questions. -. email the chefs at the restaurant you will be eating at (springhouse café in our case) before your trip. ask questions about types of foods available so that you are not surprised or disappointed when you get there or feel limited because of food allergies. the chefs personally made all our little girl’s entrees to ensure that was no cross contamination. -. relax and enjoy your vacation because you and the culinary team did prep work ahead of time! the culinary team is awesome! thank you especially to chef brenden who went above and beyond in answering our questions and personally making sure that were all kinds of treats and meals that were allergy safe. words are not enough. thanks to brenden we actually got to relax and enjoy our vacation instead of worrying about what and where hannah would eat at every meal. the hyatt is very lucky to have chef brenden on staff. chef troy chef brenden and tory did an awesome job in communicating our special dietary needs. everyone at the springhouse café and regency club was genuinely sincere in ensuring there was a variety of foods and that there was no cross contamination. thank you also to chef nicole and abraham! the culinary team is first class! now the rest of the hotel. the room was great! we had a double-double on the -th flr overlooking the lawn and aunt mary’s porch. perfect location for us! rooms were quiet with just enough action to check out what was happening outside our balcony. bathroom was a little small but we were only in there long enough to cleaned up and get out and experience the tons of activity at the resort! we swam biked and nature walked every day! we had to stay active since the breakfasts appetizers and desserts in the regency club are awesome! well worth the upgrade. thank you kathryn hailey and vanessa from regency club. you will never find kinder sweeter or hardworking hostesses. they do a tremendous job at the club. i don’t think i ever saw the food tables empty or a dirty dish. thank you to the young lady at the ice cream shoppe. you were so sweet and patient while we checked ingredients in the waffle cone (btw they are egg dairy free - yeah!) housekeeping did a great job (velia was super fast and very thorough). the bellman were terrific and so was the guard at the front. everyone was so friendly. you could tell they wanted to make sure guests were taken care of! we certainly felt that way. before we left we decided to make this our place to return and reconnect as a family. looking forward to seeing the hotel after the renovations next summer!',happy
id18234,' these folks were great! professional accommodating and friendly...not what i expected after hearing the horror stories about new yorkers. actually everyone we encountered was surprisingly gracious. we came with our --- year olds and made ourselves completely at home...the doormen joked with the kids and the cleaning crew all came out to meet us...again not the type of hospitality we expected. we walked three blocks to the macy is parade - bocks to central park and - blocks to the hop-on-off tour...it is the best location for the money. id recommend this hotel to anyone and will surely be back here again.',happy
id18235,' had an wonderful stay at the doubletree. very very quiet. beds are sooooo comfortable and i love all those feather down pillows. the mattress was probably the best part it was probably the closest ill ever get to sleeping on a cloud. service was great everyone is very friendly and helpful. rooms are incredibly clean. only downside is that youd probably have to take your car to anywhere in uptown. but if you dont mind driving i cant think of anything negative to say about the place!',happy
id18236,' i am a frequent traveler to dallas. i have stayed at several hotels but on my last trip i found the hotel of my dreams so to speak. from the front desk greeting i received to the restaurant staff to room service and last but certainly not least from the general manager. i have been catered to and made to feel like this hotel is my home away from home. they had a wonderful mixer for hotel guests and the food was outstanding; there was live music and everyone was chilling and relaxing! the room was ultra clean the bed was comfortable and the staff every single member of the staff was ready to help in anyway possible. i will be staying at this hotel every two weeks throughout the rest of this year and am so glad to find a home away from home . believe me! i am picky and i could not find one negative. stay at this hotel!!!',happy
id18237,' this hotel was very nice rooms very clean and comfy. would for sure go back. breakfast was very good as well.',happy
id18238,' the palmer house hilton is rich with history -- but you can gain that history by going there and having a drink at their bar getting a famous brownie at their restaurant or having tea in their opulent lobby. dont waste your money on their rooms. our first room reeked of smoke when we opened the door and we immediately went back downstairs -- to a person who told us that it is impossible as we are a non-smoking facility. well guess what sometimes guests just dont cooperate. thankfully we were moved -- to the room right next to the ice machine and right off the elevator bank. the noise was loud enough to be disturbing. thankfully we were tired enough for it not to bother us enough to complain. that and our ipods got us through. while there wasnt any ambiance to the room the bathroom was really poor. there was grout missing on the cheap tile and the granite sink base and modern basin didnt mesh with the --+ year old door knob. while the room didnt appear dirty in any regard it gave you the feeling that it was shabby. i wouldnt go back.',not_happy
id18239,' simple but elegant. good location nice rooms. hotel is a bit dated but clean and efficient.',happy
id18240,' we have been to nyc many times and have stayed all over the city. however we find ourselves gravitating to the relative peace and quiet down in tribeca. while this hotel is downtown the location is awesome. it sits abve the chambers mta station and stations for other lines are within a few blocks walk. while the rooms are small (it is nyc after all) the staff is pleasant and helpful and the rooms are exceptionally clean and well laid out. the price cannot be beat either. a king room for under $--- dollars in manhattan is a steal. i cannot speak highly enough of this indpendently owned gem. if you want more glitz and glamor go stay at one of the chains and head uptown to times square. to be honest it just means that there will be more space for us at the cosmo when we come to the city. two tips: walk down the street to zucker is for an amazing new york bagel. visit the little bodega shop on the street in the hotel as they have amazing prices on sodas and snacks.',happy
id18241,' i recently stayed at the sherton on a business trip to austin. the hotel was pretty good... clean had the basics in the room and was a fair price. couple things to note: upon check in a co-worker and i were supposed to have a double room. at -:-- am when we arrived exhausted we were given a double room with handicap capabilities... meaning the bathroom and shower were not typical and were not what we wanted. when we asked the front desk to change us they told us they only had king rooms without the handicapable bathroom available. we had to share a king bed for the first night and were changed to a regular double the next day. we were given breakfast coupons from the front desk the night we changed to the king but the mod the next morning when we had to change again never apologized or anything. a positive there is coffee (although not great coffee) and free bottled waters in the room. you are pretty close to all the downtown restaurants and bars.',not_happy
id18242,' we stayed in the yellow tower on the diamond level which is the --th floor. the room was overlooking the highway but thanks to insulated windows it was not noisy at all. absolutely comfy bed with high quality linen. the bathroom was big and nicely equipped. it even came with a cozy bathrobe. a few more towels would have been nice. there is starbucks coffee in the room so you can prepare a nice cup of coffee at your convenience. pool available. lots of restaurants in the hotel complex. valet parking only for an additional -- $.',happy
id18243,' my husband planned this trip for my birthday. our -th floor room was perfectly situated with two windows facing an interior area. it was impeccably decorated with sufficient space. we slept peacefully every night. the consierge helped us with fine tuning our trip including nagivating the subways which we felt completely safe riding. the staff on every level was superb. we highly recommend this hotel!',happy
id18244,' this hotel was nice enough it is just quite forgettable. the door staff were helpful but as an experience our - night stay hasnt made much of an impact on us. we are now struggling a month on to evoke any sort of emotion about the place. the room was pleasant although not particularly large. the bathroom was fairly small. the bed was of average comfiness. the free wifi was a plus. the location was great and easy to access everything we wanted to including the freedom trail. parking prices are very high but we knew this about having a car in boston (we were travelling to other places). if you get a good price for your then stay here as it does tick a lot of boxes you just wont feel excited about it.',happy
id18245,' this was a great hotel for our family. kids loved the hot cookies at check-in! rooms were large enough for - adults - children. rooms were spotless! we were traveling with another family and the hotel was able to accomodate us with connecting rooms. we were able to get a great rate of $-- on hotwire!! made the room even better.',happy
id18246,' another visit to this location. stayed for one night on arrival then another night just before departure from phoenix. on both occasions was greeted by notice informing me that the repeptionist was dealing with another customer elsewhere gone for - minutes . could be a coincidence but the - minutes turned into -- minutes on the second arrival. not impressed....especially after a long flight-journey. from a security point of view it was disconcerting to find the side (exit) door propped open with a box on both occasions...thereby allowing open access to anyone passing by. this needs to be monitored regularly.....perhaps during those - minutes spent away from the reception desk. however the rooms were are up to the usual good standard and the recent refurbishment providing a comfortable nights stay in a clean room with all the facilities you would expect for slef-catering.',not_happy
id18247,' we stayed here for two days in june. the rooms were clean but very basic with two double beds. the rooms require one of the keycards to keep the air conditioning and the lights going. so every time you come back to your room the temperature was quite uncomfortable. there is no microwave or miniature fridge in the room either. the one lady at the front desk was friendly but one person was not enough to take care of all the check-ins in the afternoon or in the morning when we tried to have breakfast. breakfast was very basic and at -:--am there was almost anything left. wrong size plastic cups at the waffle machine resulted in a very messy waffle machine. breakfast room was set to -- degrees to apparently keep the air conditioning from running. they try to keep the costs of running the hotel down. manager of the hotel was also very unprofessional as he talked down to one of his employees in front of the customers because they were not sold out. based on front desk staff free shuttle to the airport runs only until -:--pm. would not go back here....',not_happy
id18248,' we were greeted with a welcoming smile and friendly attitude. in fact we stopped to ask about weekly rates but were so impressed with the staff - especially toni - that we decided to stay. then after a week of being treated as guests can only hope for we decided to stay another week. our only regret of the experience was when it was time to leave. we were also impressed with the neighborhood atmosphere and overall convenience and friendliness of the area. we were comfortable and enjoyed our stay there. thanks again toni.',happy
id18249,' we booked a room through hotwire and were upgraded to a suite for the same price of a standard room at $--- a night. it had a large living room w- a sofa bed eating area and tv. the master bedroom had another tv with high fluffly queen beds and a wonderful view of the marina. there was also a frige and wet bar. you can also rent bicycles and there is a large pool jacuzzi restaurant cafe and starbucks in the lobby. for the price we paid from hotwire it was an excellent room for the price. if not through hotwire the suite runs $---+ for a suite and $--- for a standard room. it is very close to the airport old town pacific beach and within walking distance to sea world.',happy
id18250,' we stayed at la cantera to celebrate a birthday and a high school graduation. we have stayed there many times before and always love it. this trip was the best yet! if you have yet to experience the heavenly bed by westin be warned it will spoil you. we traveled with our kids and a few of their friends and everyone had a good time. the accomodations were beyond fabulous and the staff treated us so well. we let the hotel know ahead of time about our celebrations and they had special treats waiting for us all in our room when we checked in. we were really blown away by the hand written notes and attention to every detail from the director of rooms. she made our trip extra special and we will be back as soon as we can.',happy
id18251,' i was travelling with my teenage daughter so we wanted to stay in the heart of nyc. this hotel was an excellent choice. walking distance to all the theatres times square central park and -th avenue. the room was excellent. it had a microwave and fridge whch was great as there was a supermarket one block away. the concierge was very knowledgable and helpful. he spent a lot of time with us which was a great help as well as a money and time saver. would not hesitate to stay there again. had a great experience.',happy
id18252,' we were looking for a place close to downtown but cheap. this palce offeres free parking free breakfast and there is a computer in the lobby which is free to use. it was pretty cheap also. the rooms are pretty aeerage but they are clean. it is a good place to stay if you are driving to the mountains for a day (i.e. breckenridge) and dont want to pay to stay there.',happy
id18253,' if you want to be near downtownsan diego the convention center and-or seaport village the location of this hotel is great and many of the rooms have water views. however the rooms are very standard without some of the amenities you would expect for a grand hyatt. there are no makeup mirrors the lighting is very dim in the rooms and bathrooms the shower and hair dryer blast you with water-air. there is no free wifi anyplace on the hotel site. things are dated and worn. right now all of the shops save an art shop which is going out of business are closed. new owners have purchased the property; so perhaps they are planning renovations. the hotel needs them. on the plus side service in the restaurants and check-in was professional and friendly and the beds were quite comfortable with large duvets. the concierge desk was eager to help knowledgable and had good local maps for restaurants and shopping. the breakfast buffet while expensive was excellent with a wide selection of hot and cold items.',not_happy
id18254,' i am a diamond member with the hilton (i stay at the hilton properties a lot..... in and outside the us) and i have to say that this is definitely one of the top places that i have stayed at. magnificent views great locations and amazing rooms.... definitely recommend this place. if you can get a corner room they are much better. if you stay there check out the rooftop it is very nice and perfect for a date.',happy
id18255,' we had a - double bed room- having stayed in nyc quite a few times i was very surprised to find we had a spacious room and a big bathroom-nyc bathrooms are notoriously small but this very great! and the room&bathroom both had proper lighting which was great-i hate having to rely on two small lamps in most hotels. the front desk service was really mixed. when we came back to our room after the first night the room hadnt been made up- apparently we had do not disturb on our door intercom. there is a doorbell on your door& on the inside a switch which sets it to do not disturb or come on in. id advise you to check what setting you have when you get to your room. the aspen bar is good&the service was really great. good lobby to really funky-there is free wifi so dont pay for the room internet which is $-- a day. not sure if id stay here again but the location is pretty good.',not_happy
id18256,' last minute my husband and i decided to get away for an extended weekend. i booked this hotel the wednesday prior to our stay on the aaa.com website for $-- cheaper than the quoted aaa rate reservations gave me over the phone. what a great surprise. hotel was clean. staff plesant and helpful. the room was standard with a king size bed. not spacious but it was comfortable. we were on the -th floor facing the courtyard. the hotel is within a half a mile walk to most everything we wanted to do. the metrorail lenfant plaza station is one block over just a few minutes walk from the hotel lobby. independance avenue is two blocks over. exit the front lobby and walk to the corner of -th and c st. turn your head right and look down the street. you see the entrance to the air and space museum. that is how close you are to many of the museums. the weather was unusually warn for january. each night we were able to take a walk on the mall seeing the monument and capital lit up. th white house is less than - mile walk away. or take the metrorail. help was everywhere. security people are on the streets and in the metrorail stations. i have two suggestions. first: know the time you are coming into dc. if it is a slow weekend like ours was consider parking on the street. we parked in the hotel offered garage for a fee of $-- a night. after speaking to the security guard we felt comfortable parking on the street would of been okay. he said this hotel is in a good area. walking around we noticed many spots on the same street as the hotel where we could of parked for free. we did not know weekend and holidays you dont feed the meter. also being the first time staying in dc we did not know the area. however if it is a busy time of year or a work day then the parking garage is probably a good idea. you will not have to worry about your car finding a spot and feeding the meter. my second observation was you can hear muffled noise from the other rooms. the room above shower running woke me up. also a young child trying to settle down for the night cried for almost a half hour and then about --pm all went quiet. i felt for the parents having two little ones myself and was thankful during the night we did not hear anyghing else. i reccomend this place. and would stay here again. have a great trip.',happy
id18257,' this is a little treasure of a hotel! i was pleasantly surprised at the attention to detail in the decor--more tasteful than some hotels at a much higher rate. the room was truly lovely nice perimetier tiles on the floor and a nice carpet where the bed was and an ample size with sliding glass doors. it didnt have any of that slight ick feeling you can get from some hotel rooms. the bathroom was nice and they even included a luffa pad. with the lush plants around the exterior it all in all made for a cheerful place to come home to and wake up in for - nights. the pool seemed nice though i didnt have time to use it. the front desk staff was really helpful and the hotel is well-situated for jumping onto santa monica sunset and hollywood blvds. and is a straight shot right up to griffith park. i went to a concert at the hollywood bowl and it only took me -- minutes to get there; coming home from the house of blues another night took about -- minutes. going to disney concert hall took about ----- mintues same for getting to rodeo drive. getting to malibu was about --. of course i stayed off of rush-hour freeways. i paid for hotel parking so as not to have to look around for a spot. i hadnt realized a full breakfast was included--even with freshly made waffles while you wait--so i didnt feel too bad about paying for parking. this hotel is a really a great find! i would absolutely return there and recommend this hotel highly. the neighborhood isnt high-end but that is the case with a lot of sections of la. i never felt unsafe and it was always a pleasant vibe and i found a great deli across from the wendy is (same side of the street as wendy is across a little driveway) which had really fresh and good humous and salads and soups--took stuff to go a couple of times. right across from the hotel was a place that sold alkaline bottled water that i really enjoyed drinking the whole time i was on this trip. so it is not like the neighborhood had nothing to offer. i was completely with this hotel stay.',happy
id18258,' definitely not the best hyatt ive stayed at. from the first glance it is difficult to get a positive impression of the hyatt. the street level floor is not where reception is located and you must navigate the various rooms and columns to find out how to move upstairs to reception. the hotel is also an interior corridor hotel an older construction that looks dated in light of modern hotel architecture. the rooms could also use some investment with numerous light fixtures not working. finally the internet was a nightmare to deal with-the wifi would cut in and out all the time. with that all said service was excellent the gym was a pleasure to use and the hotel is located very conveniently in downtown next to public transport and major tourist attractions. it is a pity that it hasnt made a few changes to make it into a truly excellent hotel.',not_happy
id18259,' my cousin and i did a labor day weekend getaway to chicago. we found the amalfi via a package from orbitz. checked the reviews here and decided to book. it was the right decision. the amalfi is located just a few blocks from the magnificent mile - easily walkable. we were able to walk to the navy pier the art institute the john hancock tower (for the skywalk) etc. the room was fine with only the view to detract from the surroundings (we happened to have a view of an alley!). large tv dvd-cd player with cds and books on a shelf for us to use. shower was nice...double-headed. beds were comfy. we got a room with two queen beds. the closet contained an iron-ironing board for those suitcase wrinkles in case you care. staff was terrific. always friendly and accommodating. the continental breakfast served on each floor was a great idea. we went out in our hotel supplied robes grabbed a basket and carried back tea-coffee-juice and muffins-croissants-breads and fresh fruit to our room for a relaxing breakfast. we stopped one evening at the happy hour . my cousin had the amalfi-tini. i had a sip (was on meds so couldnt drink) and it was yummy. she enjoyed it while i looked on with envy! the finger foods - deli type meats herb bread with olive oil etc. at the happy hour were very tasty. we both enjoyed the amalfi a lot and wouldnt hesitate to return.',happy
id18260,' stayed in a few kimpton hotels in my business travels and the decor is unique and service superb. this hotel is no exception. they even brought my cell phone to my room after i accidentally left it in my car with the valet. my only complaint was the size of the room. it truly tiny and looked out into a center courtyard over a roof. to use the desk while watching the tv the armchair had to be moved into the hall in front of the bathroom so i could sit in the desk chair because there was not enough space between the desk and bed to move to the armchair to the other side of the desk. normally i would have asked for a different room but i was by myself and only using the room for a couple of hours. if anyone else was staying with me i think it would have been uncomfortable.',happy
id18261,' we stayed at the queen anne for five nights and much enjoyed our stay. we thought it was a good value san francisco hotel with a decent sized room-facilities and we appreciated the extras. (breakfast beverages and afternoon cookies.) the continental style breakfast was great and the --hour tea and coffee facility was a nice touch. the atmostphere and the lounge proved a pleasent place to relax after a busy day. the staff were friendly we particularly enjoyed our town car rides with henry who is the jewel in the crown of the queen anne hotel!!!! if in san francisco again we would definitley stay here.',happy
id18262,' we stayed at the hilton fashion district for black friday shopping weekend. the staff was very friendly and extremely accommodating with an early check in. my wife is a clean freak and this is one of the few hotel rooms we stayed in that she had zero complaints about the cleanliness. the bed was so comfortable that i didn’t want to get up in the morning. the hotel is in a great location for a shopping trip in chelsea and at macy’s.',happy
id18263,' the nice part about the kimpton hotel chain is that it is very pet friendly (food and water bowl at the entrance is a cool touch). service at the hotel was friendly and helpful the rooms were fairly spacious comfortable and had a good range of in-room amenities. the location is great because it is only a --minute walk from the main train station and about -- minutes to chinatown and other major shopping outlets. my only gripe is that there are a lot of homeless-shifty people around this area so you feel a bit uneasy when walking through the area at night. but for the price we paid ($--- per night) and the inclusion of breakfast this was good value for money.',happy
id18264,' ok so i got this place from a name your price on priceline.com. i was down here for work so it wasnt even on my dime. the place was stuck between the dupont circle and woodley park metro stops. so if you have luggage youre going to have to walk about a mile to get there. once there you will immediately notice that the place is old as dirt. guy at the front desk barely spoke broken english. i got up to my room and thought i hopped in a time machine back to some town in western texas (see no country for old men). tv didnt work bathroom was small entire room smelled of fresh paint dust everywhere and beds were very old. i went for a run to get my mind off of the place. i got back and was walking around my room barefoot. i happen to check my feet before getting cleaned up and they were completely black. so the rugs were definitely dirty. there is no gym in the place. the locks still take keys so you have to make sure you carry it with you. the locks are somewhat broken on the doors. so dont keep anything of value in the room. the best thing....the free bagel in the morning was good. place should be demolished and put a comfort inn there.',not_happy
id18265,' we stayed in chicago for - nights in july ----. we found the hotel staff to be friendly and efficient the room (suite really) luxurious and in good condition and it was in a great location along the mag mile. we also got a great rate with a free continental breakfast every morning delivered to us by room service! you can also get extra perks by joining their loyalty program before booking your room.',happy
id18266,' excellent reception from greg and fantastic corner room. the hotel is in a historic brick building which was once a delmonte cannery and is in a convenient location on fisherman is wharf close to shopping and restaurants. the hotel restaurant provides a wine reception every evening from - --.',happy
id18267,' booked this hotel via priceline and felt we got a good value for the money. room was big bathroom was tiny - but clean and functional. we did not have a view - looked onto other buildings on two sides - but we spent little time in the room other than sleeping. the staff was very courteous and efficient. the hotel was clean and the beds comfortable. biggest plus besides a good price - the location is terrific. blocks from times square central park across the street from moma. plus away from the noise of the times square area. no hesitation in recommending this hotel. at less than $--- per night would definitely stay here again.',happy
id18268,' ive just returned downunder after a - night stay in san francisco for a conference held at the marriott marquis. sure i couldve stayed at the marriott but tripadvisor pointed a big arrow toward the donatello. *great location *great staff *large rooms *excellent service *great value the whole team are genuinely friendly & like previous reviews jesus gets a special mention as he greeted me by name -- hrs after checking me in. i stayed on level -- which is a club donatello (holiday ownership) room. you can check out the club donatello website & book club rooms which have been released by individuals with shares in the scheme. i loved san francisco & hope to bring back my family soon. the donatello will be top of our list.',happy
id18269,' this is my -th stay at this hotel. was here before in december during the remodeling - what a mess. it is all done now and new lobby area is very nice. the hotel itself shares a parking lot with the courtyard. the canal along the back of the property is very cool lots of joggers an occassional kayaker. location is only about - to - blocks from downtown itself. the rooms are very similar to the other residence inn is i have stayed at. full size fridege coffee maker etc. free internet could use a speed boost. tues weds & thurs they have a free food (hot dogs egg rolls stuff from a can etc) and salad. nice breakfast. very friendly staff. when i have to stay for two or more days in indy i choose this place. comfortable relaxed. close to everything.',happy
id18270,' clean and nice rooms centrally located and hotel staff were remarkably nice and helpful. best breakfast for this type of hotel with a large selection. would definitely recommend especially for the price.',happy
id18271,' on my first day a dead cockroach being consumed by teeming fire ants on the hallway floor leading to my room was an omen! dont stay here! get a real hotel! stay at the hilton by the airport; youll be glad you spent the extra money! just think you could bring home a lovely reminder of your visit to dfw: bedbugs! or what is that itchy feeling everyone seems to have?? oh it is scabies! awesome. otherwise rooms are miniscule and infested with ants bedbugs and god knows what else. and what the heck is that smell? nursing home and cat pee? mildew and insecticide? the food really isnt bad and the kitchen staff is very friendly. but just in case you got your hopes up they only serve dinner until - pm. the location stinks--there are no immediately available amenities other than the airport and logically aa md--s are constantly flying overhead so loud you cant even have a conversation. the airport is radio frequency interferes with the television signal--every once in a while the screen looks epileptic and makes a terrible blipping sound. when the tv does work you only get about -- channels and the picture quality is terrible because the tubes are outdated. consistently malfunctioning wifi is great when you need to get work done too. embarrassing.',not_happy
id18272,' when we checked in late on a friday evening to join our relatives staying there for a wedding we were told by the clerk who handled our check inthat our room rate was going to be reduced by $-- a night. the reason for this was that our cousin had been upgraded to the room next to ours and therefore our room rate was going to be adjusted. we could not check out in our room so we went to the desk and because a car was waiting for us to go to the airport we just took the statement without looking it over. when we got home we noticed that the rate was not reduced as advised. our - calls and - emails went unanswered and we disputed the difference with our credit card company. however the hotel will not stand behind this as the clerk did not put anything in writing. so anything you are promised by this hotel should be in writing!! they do not honor their word.',not_happy
id18273,' i stayed at this hotel last december if i think about it it still annoy me a lot. i book this hotel through hotel web site and i payed about ---$ per night and i stayed -nights. i trusted it is - stars hotel but it was absolutely not i think -stars hotels in manhattan are much better than this hotel. i stayed many hotels in the world and i definitely say they cant charge this price with this facility and service! first of all guest service was not nice when i checked in. she was not helpfulit seemed like i am busy now just take a key. and she gave me a wrong info about breakfast so i was not able to have breakfast a couple of days.( it was included) second of all the room was very very small. i was so surprised not only the size of the room but also the bath room! there are very limited space only for - person. i can open the door only half and it hits to bath tub. it was smaller and worse than holiday inn! there are more things that i got bad service and i felt so terrible and complained and also emailed to the hotel but they just said if i give them next chance they will do their best. but i think i already payed $---- for the bad service why i have to pay more money to receive their service recovery? it means they dont care what service they do. i was so disappointed and felt terrible and never stay at this hotel.',not_happy
id18274,' i found out about this hotel through a referral of a friend. nice rooms clean and modern. location was really key. made it to all my midtown meetings. would recommend.',happy
id18275,' i just spent a weekend at the w - times square and am very to report that we had a great experience. the hotel is in an ideal location and we had a great view of times square from our room. the staff has been extremely helpful and even brought us a complimentary bottle of champagne :) overall it is probably the best hotel i have stayed at in nyc for the price. definitely would recommend it.',happy
id18276,' the villa was simply beauiful comfortable beds with loft upstairs and the staff was quite accommodating and the hotel was very clean. the children enjoyed the pool very much went several times a day. will visit again.',happy
id18277,' if you refuse to share a common bathroom on the floor then this place is not for you. but the showers and toilet areas are all private immaculately clean and well located. common does not mean there are people showering in the next stall. the individual shower rooms are locked and seldom do you even see anyone on your way back to your room. for $---night i had a small room facing the front. i could see w. --th st. from my window! a-c ceiling fan writing desk and chair vanity-sink and single bed. clean sheets clean pillows and clean rug. the staff is helpful and non-intrusive. there is continental breakfast but it was served in the basement area and i didnt like the ambience (or lack of it). but this is included for free. also a hair-dryer and super clean robe is in each room. i find these things handy since i travel very light. oh an wifi too! all in all when i can walk to union sq. soho washington sq. park and chelsea from any location in nyc for $---night i would almost sleep on a park bench. great hotel and very interesting clientele. quiet and nicely decorated. but dont expect the ritz.',happy
id18278,' due to the favorable reviews on ta and the location i gave carlyle suites a try. i am so glad i did! unlike other posters i cant recite the names of the staff who assisted me but they were wonderful. i was greeted each time i came in. when i needed a taxi they flagged one down. when i checked in i requested a high floor. i had to wait a few minutes while they checked to make sure it was clean but it was worth the wait. i had a corner room on the -th floor facing the front. it was a deluxe double double and very spacious. the bathroom was a little small considering the size of the rest of the room but it was okay. i didnt use the kitchen part except to keep drinks cool in the fridge. my daughter stayed with me while i was in town. i wish they would put a mirror over the kitchen area to give two areas for us to put on makeup. other places i have stayed to have a mirror over the cooking area and it can be used as a second dressing prep area. i did enjoy the tempurpedic bed but my daughter thought it was too hard. i guess that is why those beds come in different firmnesses. one glitch was that housekeeping was still in our room at -:-- when we returned for the day. it was a little awkward and later we noticed that she left a cleaning rag on top of one of the chairs. i dont want this to overshadow the review - the place is wonderful - it is about a - minute walk to restaurants in a beautiful neighborhood and has very good attentive service. we did have sunday brunch at the restaurant and we did love the food. it did start late however by about -- minutes and there was no good explanation. we werent on a schedule so it didnt really matter but i think they should have been a little more on their game. this is a delightful place and i enjoyed not being in a busy hectic environment - it was restful. i believe it is a good spot for business patrons people with families and single people. taxis come by often or the metro is close by.',happy
id18279,' close enough to walk everywhere in midtown. i traveled with a nine year old and we were able to get around easily on foot. staff was helpful and polite.... room was newer neat and clean although seemed small... but i stayed at the hilton before and the room wasnt much bigger and was at least three times the price. they checked our bags and held them after check-out until we were ready to leave. the hotel staff greeted us each time we entered and left and appeared to know that we belonged at the hotel there was plenty of food at the free continential breakfast as well as a large comfortable area to eat....food was replenished as needed and the staff was attentive to the buffet area recommend it for a short stay in the times square area',not_happy
id18280,' my family just got back from the magic castle in july. we were greeted with a warm welcome. the positives of this hotel were the unlimited free snacks and beverages and the directions to places from the front desk. my family thought the rooms were very outdated and kind of grungy especially the bathrooms. the bathrooms had lots of chipped paint and the bathtub barely drained. the rooms also had very old tvs. we decided to check out a day early because we were not satisfied with the room quality. they said it was fine and we wouldnt be charged. when we checked out we paid for the two nights we were there. i just got my credit card bill and we were charged $--- more than the amount from the receipt i had signed. now i have to dispute it with the credit card company. this hotel is really no better than a motel -.',not_happy
id18281,' this hotel is a great value. the living area was very large with a separate dining area and table. this was probably the largest hotel room weve ever stayed in. the room was very clean and nicely decorated. there is a balcony with a great view of the city (i think we stayed on the --rd floor). the bathroom was clean and reasonably spacious by hotel standards with marble sinktop and nice tilework about the tub. the beds had down comforters and were very comfortable. there is also a small balcony off the bedroom. as mentioned in other reviews the wait for the elevator could be a little long but not that big of a deal. the bar staff and front desk folks were very friendly and helpful. parking was somewhat expensive $-- but probably worth the convenience unless you already know of a better place to park. we would definitely stay there again.',happy
id18282,' stayed at the hilton gaslamp for -.- weeks during a conference at the convention center in feb (located across the street). the rooms have recently been updated and are very clean and nice looking. the convienence to the san diego convention center is excellent. the service at the front desk and the bar is friendly and welcoming. taxi service right outside was quick even at -:-- am back to the airport. because the hotel is located at the end of -th and -th street you are in a perfect area to walk to all of the attractions in the gaslamp quarters. i would definitly stay here again.',happy
id18283,' we had a huge suite (i think they all are) and the view was great. the staff was incredible - top notch! the decor was muted and attractive and the furniture and bed were comfortable. apparently when the building went from apartments to hotel the size of the original apartments was retained. it is disappointing however that the bathrooms were not enlarged. there is absolutely no place in the bathroom to place your toiltries other than a somewhat wobbly small square rolling thing (that fits a shaving kit- maybe). while nob hill is a lovely location you have to walk toward north beach or down toward union square to find a restaurant which can be inconvenient. but that all said the staff would bring me back!',happy
id18284,' traveled with two colleagues. kabuki is centrally located easy to get to. great service throughout entire stay including doorman lobby staff. we each loved our rooms--lovely understated decor. great bathrooms w- japanese tubs. lobby-waiting area was comfortable with cozy gathering-meeting spaces. handy business center. charging $- -cup for morning coffee is unreasonable. if you have to charge $--cup would probably cover costs and seem like nothing to a guest. $-- -night parking was very reasonable.',happy
id18285,' my husband and i were truly amazed and touched by the kindness of the staff from the concierge to the spg staff who arranged for us to stay an extra day to literally everyone we encountered at this beautiful hotel attached to the galleria. my husband became quite ill during our stay and i cannot say enough about how hard the staff worked to make us comfortable during a difficult time. the wonderful sweet dream beds and soft linens are what one comes to expect from a westin and we were not disappointed to be on the starwood gold floor. the rooms are large bright and airy with comfy chairs. a room overlooking the houston skyline is particularly lovely.',happy
id18286,' i have had the opportunity to stay in this hotel twice over the last three weeks. it is without doubt the best value for money hotel i have stayed in over the last - years. the staff are attentive to the customers breakfast was good despite being v busy. the room was clean and well ventilated. the air conditioning worked. parking convenient. everything i need in a travel convenient hotel.',happy
id18287,' beautiful historic property located in the uptown area of dallas. the rooms are advertised as being over sized and they are right- we have stayed and several different historic hotels over the years and this one really was quite spacious. the bed was one of the most comfortable i have every slept on- you can really get a good nights sleep. the hotel staff was very courteous and helpful the hotel offers a courtesy car that will take you any place within a three mile radius of the hotel. one driver in particular was very helpful and informative if you get leon you will indeed be fortunate. the landmark restaurant in the hotel was excellent and offered delicious entrees (we had the lamb) and the service was perfect! the only negative would be that the room internet service was a separate charge although free wifi was available in the lobby. the warwick is a keeper when in dallas.',happy
id18288,' we stayed at this hotel during our two night visit to san francisco this april. this was part of our honeymoon in the usa from the moment our car stopped outside to the time we left two days later the staff looked after us wonderfully. we were greated by the porter who was very plesant and helpful and after booking in we were shown our room which was lovely. this hotel has a great character and everything is catered for. there has been so much thought put in to making our stay as enjoyable as it could be from the little things such as the branded buiscuits water and the pillow menu to the evening cheese and wine in the dining room! all the staff were so friendly and helpful we were given advice in relation to restaurants to go to streets to visit and even bus numbers to use. the reception would contact the restaurant on our behalf to make the reservation. even though there was no residents parking this was not a problem as the staff were so helpful. thanks very much for your part in making our honeymoon so wonderful.',happy
id18289,' we stayed here initially a few years ago when it first opened and really liked it. however a second visit last month revealed that the hotel is not faring well considering it is still relatively new. it may be sufficient for a place to crash after a night out or at lucas oil but i didnt care to stay there with my kids. the breakfast was nothing to write home about either. overall the staff was very friendly and the rooms are fairly large but i wouldnt stay here again.',not_happy
id18290,' stayed here first week of january (after new year) so got great price on priceline £-- per night. possibly best location of any hotel in ny right beside rockefeller-radio city - mins to central park - min to moma --mins to times square less to most theatres all walking. hotel itself is huge but staff were very good. one major problem was noise from outside and we were way up on --th floor with windows closed. also $--.-- for two bottles of bud at bar was a bit extreme even by ny prices. but room was big and kept very clean and location made up for any minor flaws. would recommend if you dont mind noise from outside.',happy
id18291,' i have traveled to various hotels and i can honestly say the omni los angeles is one of the friendliest (if not the friendliest) hotels i have ever been too. from the moment of arrival to the moment of my check out they were completely attentive to my needs. the also have a complimentary town car for a three mile radius which is very useful. the staff as i have stated was friendly at all times and did whatever they could to meet my demands. i will most definitely recommend this hotel to any body staying in the la area and i will definitely be bringing my business here once again.',happy
id18292,' i stayed there for - nights. i arrived there at -pm on a monday afternoon checkin was not until -pm but they were kind enough to give us our room - hours early which i really appreciated after a lot of travelling. the room was ok nothing fancy but adequate and a nice big plasma tv as well although was only really using the room for sleeping as our visit was to explore ny afterall. the only thing i was disappointed about was myself and my fiancee went to the bar downstairs beside the lobby and the price of drink was outrageously expensive. -- dollars for one small glass of white wine and when the bill came there was a --% service charge on top of that. so dont drink in the bar!',not_happy
id18293,' what a gem of a hotel! it is almost like a b&b. the staff is so friendly the breakfast and dinner service almost like home with a kitchen and delicious food of various types - something for everyone. the rooms are quiet and large beds very comfortable kitchenette bath and living room nice! pretty pool hot tub and outside area. small but good workout room. it is well located but a car is needed as it is about a-- minute drive to the beaches of del mar and la jolla -- to downtown san diego - minutes to grocery store. great quiet neighborhood to walk or run in. we will always look for homewood suites from now on!!',happy
id18294,' we stayed at this hotel the night before our cruise especially if your taking royal caribbean the port is just down the street. also the hotel is next to a all you can eat sushi place (great food too) the rooms are very clean the staff is very helpful and the housekeeper did an awesome job.',happy
id18295,' we stayed at the microtel - philadelphia airport for six nights while visiting family and friends. the hotel was clean and the service was excellent. well definately stay there again on our next trip',happy
id18296,' my room was not ready when i arrived at the hotel so i took advantage of the free wi-fi in the lounge and caught up on some work. when the room was finally ready i jokingly asked for an upgrade - and got it. my suite (and the hotel) was tacky retro but the beds are comfortable and the hotel is in a great location. the elevators are unbelievably slow - i took the stairs up to and down from my -th floor room. my suite had a jacuzzi tub that didnt work and the shower made a jackhammer noise - not only in my room but in the upstairs room too. before i realized it was the shower i thought they were renovating the floor above mine. not great. not bad. just ok.',not_happy
id18297,' if you get the --% off deal this place is decent value. i stayed here - nights. the location is convenient to loads of cool little pubs and diners (lefty odoul is is great) and a short stroll to the bart station which goes to the airport. the bar downstairs has a couple of decent deals and a quirky attendant who is good value. there are computers and a printer downstairs which is free to use. unfortunately the wifi cuts out a lot and is slow at the best of times. there are a few homeless people out the front. the room and bathroom are very small and dont have a fridge or microwave so you are forced to eat out. most tourist attractions are a long walk. some guy was protesting very loudly against hotel frank across the road every day when i was there. he had a megaphone and didnt stop all day everyday sometimes starting as early as -am. i found his catchy tunes entertaining at first but it got tiring pretty quick. - nights is about the maximum i could recommend here but its not the worst.',not_happy
id18298,' the room was clean and a good size for new york and quid. the bathroom was very small. food was good. hotel staff helpful. location amazing close to everything. the view was great. executive lounges was bussy always full but they served great cookies in the afternoon. concierge was very helpfull. they had a great gym as well. all in all a good hotel and a great location',happy
id18299,' i have been a huge fan of kimpton for a long time so it saddens me to write that my recent return to the palomar was a disappointment. the lobby has turned dingy and the first room to which i was shown was a disaster. i paid extra for a suite . unfortunately this suite (--- i believe) was one very dark dank medium sized room cut into two complete with a view of the garbage out back. yummy! the bathroom door was some kind of hanging slider that even a motel - would be embarrassed to use. i tend to be somewhat choosey but let me say that this room was unquestionably one of the worst rooms ive ever encountered. now to be positive: the staff was very helpful and understanding especially suzanne at the front desk and the bell man who showed me to a different room. both get big kudos. suzanne found me a double king on the front side of the hotel that was a vast improvement. back to negative: the hotel looks tired. the dreary early -- is decore no longer looks artsy merely old and worn out. all in all i would no longer rate the palomar #- in dc.',not_happy
id18300,' this hotel deserves serious recognition and is one of the best hotel experiences ive ever had. arrived a day late due to a missed flight and was able to check in early without issue. the staff is extremely accommodating and very friendly. the room and the property are beautiful and perfectly comfortable with great views of the foothills and the us airways stadium. the pool and poolside bar are definitely unique features in downtown phoenix and a great place to go for a drink after work. i cant wait to return!',happy
id18301,' a really clean hotel. staff is very friendly and helpful. food is good. room service was very fast and accurate. the bed was very comfortable with lots of pillows. attached to the convention center which makes it extremely convenient.',happy
id18302,' i stayed in nikko on a business trip for a week or so and had a lovely stay. the location was great lots of nice restaurants nearby and it was easy to walk everywhere. the room was clean and spacious nothing too different or special though. the pool and gym were nice but you had to pay some extra to get there. i had some issues with the internet connection but everything was solved quickly. great service! if i have to complain over something itd be the annoying guy who blew his whistle directing people to the parking hall or something. he started really early and kept on doing that the whole day. oh well not that big of a deal really. overall i definitely recommend this place for its location and spacious nice rooms!',happy
id18303,' stayed here last summer for a long weekend with my husband and had an awful experience at this property. my first impression upon arrival at the hotel was that it was crowded too busy and loud. the sheer volume of people and disorganization of the lobby area was fairly hectic. long waits for the elevators long waits for the front desk. as we discovered the noise is not exclusive to the lobby ares - on our last night at the hotel the couple in the room beside us came in rather late and proceeded to scream at each other for the next hour or so. i called security three times indicating that the noise was a problem (you could hear every word) and each time they said they would come to address the issue but after an hour they still had not. i called down a fourth time and threatened to take further action if security would not address the issue - and only then did they ask the couple to please be quiet. it was extremely unpleasant and the -+ hour it took to resolve the issue was not exactly customer service at its finest. while that experience created negative feelings about the hotel the location is great and the rooms were a decent size (especially by nyc standards) but overall i would never return to this hotel.',not_happy
id18304,' the madison hotel is a gorgeous place.. i enjoyed my stay i love the great customer service that i received keep up with the good work..i will definitely recommend the madison hotel to all of my friends and family...thank you guys for making my stay awesome!!!!',happy
id18305,' this hotel is fine if you are only going to be there for one night. i travel a lot for business and generally find the marriott brand a good hotel. at this particular location the cleaning staff is nothing short of being extremely lazy. i had been staying there for several days at a time for - weeks. most days the room was semi-cleaned. my bed was always made but the final straw for me came when after working a -- hour day i come to my room and nothing was done except the bed. the trash had not been removed there was no coffee for the next morning they hadnt even removed the empty coffee cup i had forgotten and left on the desk. i did call the desk and the lady working came up to my room and brought me coffee for the next morning and she saw firsthand that nothing had been done. she was very apologetic and offered to have someone clean the room. they did give me some bonus points but that doesn’t change the fact that their cleaning staff is far from adequate. i checked out the very next day. maybe i am wrong but when staying at any hotel regardless of the length of stay i should be able to walk into my room and have it look like that was my first night there. just because i am staying more than one night does not mean that i don’t want my room cleaned on a daily basis. isn’t that what we pay for? i am now in the area for another - months and will only be going home every other weekend. i also have colleagues that will need to also stay in the area for extended periods and have discouraged them from staying here. this hotel has lost major business due to their housekeeping staff. i-we have chosen a different brand hotel. i have been at the holiday inn express for two weeks now and not once has my room not been as though it were my first night there. i almost forgot on one of my week long stays there they actually gave me a room with no closet. seems to me they should have seen that i was going to be there all week would need to hang some clothing. i was just too tired to change rooms so i just dealt with it.',not_happy
id18306,' i stayed here with my husband saturday night and it was nice. it was not amazing. after doing research this is likely the nicest hotel in the area. however it is not worth the premium price if you will not be enjoying santana row. the room was comfortable. sheets on the bed were super soft bed however was on the firm side. bathroom has marble tile and floors but the tub is a motel tub. you generally see glass shower doors and walk in shower stalls and soaking tubs in hotels this expensive. hallways are dark and very industrial. elevators from outside to the lobby are not air conditioned and super slow. i was scared we were going to be trapped. on to the location. if you want to have the beautiful trendy hot spot at your doorstep....this is your place. restaurants bars cucakes mani pedi boutique shops galore! we parked overnigt free in the structure with the parking pass. then walked to dinner (pasta pomodora was great) then on to the movie theatre...followed by cupcakes. it was a great place to be on a warm night. especially nice to be able to walk up to our room and call it a night. easy check out in the morning and we were on our way.',happy
id18307,' we booked the hotel through priceline and were a little nervous after reading these reviews especially once we found out we would be staying at the dreaded bay tower. however my wife and i had a wonderful time (even though it rained) and realize that some people will simply never be satisfied. below is a breakdown of the pros and cons. pros: •beautiful lobby in marina tower •excellent and helpful staff. special kudos to scott and bryan at tapatini bar. we had a great conversation with them and they gave us some great advice on restaurant choices (don’t let this review add to your narcissism scott  ) •excellently maintained grounds. we didn’t mind the - minute walk from the bay to marina towers and enjoyed “peeping” into the yachts in the harbor. •fairly close to gaslamp (but still need to drive or take a cab). •comfortable bed! •nice balcony – we were able to sit outside watch the planes take off and land and enjoy a bottle of wine. cons: •bathrooms in the bay tower are very small and have no exhaust fan. •walls are thin and you can easily hear what is going on in hall and other rooms. •no free internet access in room…really? it’s ----. you can pay for access so it’s available…but not free. how about joining the --st century sheraton?? •the harbor restaurant was way overpriced for the décor. does anyone really want to pay $--+ for dinner and sit in a restaurant that looks like an outdated long john silver? obviously not i saw maybe - couples eating there the entire time. overall i would recommend the hotel although i would probably stay somewhere in gaslamp for my next trip. don’t buy the horrible reviews you see here – some people have impossible standards.',happy
id18308,' traveling with our dog can be challenging. the driskill made it easy! great people beautiful historic hotel. both bar and dining rooms excellent!',happy
id18309,' mother-in-law were more comfortable. only buildings ---- and ---- have non-lockoff -br units. two big groups of guests were the baseball fans in town for spring training and the golfers here to tee it up in advance of the golf season up north. look at http:--www.cactusleague.com- for more baseball information. look at golfnow.com for course information and discount tee times. the vacation club resort was built in phases from --------- and units are still pretty new and at the higher marriott standard of this recent period. the main pool is very nice as a large fake rock formation which provides some shade seating privacy and a waterfall. there is a small shack for drinks and food; expect to pay too steep hotel prices for the convenience. but hey if you care about your budget buy some -- packs of pop (beer?) at cvs and some plastic cups. behind the rock formation is a small private waterfall and sun-bathing area and a hot-tub. this would definitely be the topless area of a european resort but this aint europe. there are two other water areas. one is a two foot deep wading pool called lizard lagoon and the other is a small - foot deep almost hot-tub pool for soaking and talking. temp is kept around ----- degrees. this is probably sweeeet in february when the outside temp is ----- degrees. a new lounging courtyard has been installed between buildings -------------- and is my favorite place at the resort. five seating areas are under large sun-sails which provide a filtered shade. there are also two seating areas around fire pits. the courtyard is home to shuffleboard courts a herb garden and a stretch of lawn used for yoga and exercise every morning. you get full access to the pool lazy river restaurants and spa at the jw marriott next door. this is a big plus. the wildfire golf club has two courses by palmer and faldo. the lpga has a new tour stop here and the play next week and will play -- holes using the back nine of both courses. it is a --- minute walk or you could take the shuttle or drive. the desert ridge marketplace has around -- restaurants -- stores cvs albertsons a bank os america and starbucks. we seemed to be at the paradise bakery and einstein bagel a lot. i walked both ways to get breakfast in the morning. the shuttle will take you and pick up up. albertson is and cvs is a must see because the marriott marketplace is the smallest i ever saw and prices are always better at a real store. unit selection tips: consider your favorite activities and the temperature-sun direction. the units by the pool are very convenient to the lobby fitness center etc. i like the courtyard and the shade. the east facing villas have a golf course view and morning sun. the south facing villas sound like a bad idea after april when temps are ---+. building ---- south facing units watch the traffic on the entrance road and the lobby parking lot. if you have not spent time in phoenix pay special attention to temperatures and clothing layers. mornings are very cool in february and march. we had some days around -- degrees and some days in the -- is. the air is very dry and we had a lot of allergy problems from dust and spring pollens. (spring here is the end of february) this review is only for the second week of my stay. the first week had several housekeeping and maintenance issues.',happy
id18310,' the la cantera resort is outside of san antonio - plan to rent a car if you want to see the riverwalk or alamo as it is a good -- minute ride to downtown. the resort is self contained - with a starbucks and several restaurants and bars on site. in addition there is complimentary shuttle service to an upscale mall nearby. fyi the shuttle runs all day and into the evening so you can get out to the mall for a reasonably priced meal. the food at the resort is pricey and mediocre. internet access is avalable for an insulting fee. the rooms are pleasant if a little tatty and beige - generally quiet lots of hot water comfortable beds and some have small balconies. bathrooms are large - toilet is in a separate compartment - - sinks. housekeeping was pleasantly incompetent - spraying carpet freshener without vacuuming leaving random selections of soaps and one cup starbucks coffee pods (guess this is an improvement over the nasty - cup coffee makers but what if you drink tea?). the best thing about the resort is the lovely swimming pool area - several pools on different terraces are linked by musical little streams and waterfalls. there is an adults only pool and a large whirlpool that overlooks the beautiful golf course. the pools also have entry ramps in addition to stairs - this is a wonderful idea - easy access for handicapped people and for little children. the resort is due to be taken over by gaylord corporation later in ---- - gaylord owns the grand old opry hotel and other similar properties. having stayed in some of their hotels i believe that their standards for service dining and amenities are higher than the westin group that currenty owns la cantera- hopefully will lead to an upgrade of the entire resort.',not_happy
id18311,' tucked away in a neighborhood near the airport this hotel provides lovely gardens waterfalls and large rooms with comfortable beds and a great variety of pillows with lavender or chamomile sachets on request. the large soaking tub was a real pleasure to relax in after several days of travel. despite being very near the airport the room was quiet and the full wall of windows let in a lot of light. the room was very clean the woodwork was in need of some varnish as the desktop was quite worn. the nearby living room was well stocked with fruit candies yogurts ice cream and chips and was a great place to wait for our plane as we had to check out at noon and did not have a flight until - p.m. the staff was helpful and professional.',happy
id18312,' booked to stay in san fran with my brother and his family. had two rooms side by side found rooms compact but everything we needed. loved the crabtree and evelyn shower gel and soap. check-in a bit of a nightmare – had to queue for some long time (hilton club members jump the queue – which is nice for them but frustrating for the non-members queuing with small children). probably would try to stay in a smaller hotel next time.',not_happy
id18313,' stayed at this hotel when conducting site visits for an upcoming event. i only stayed for one night. the room i had was a corner and very spacious. the bathroom was a bit dated. with the coffee maker the counterspace was really limited. but overall the room was clean and quiet. and the bed was really comfortable! the only drawback was that i was a little surprised however at the level of money invested in the spa area when the rest of the hotel looked like it could use some modernization. i did not eat in the dining room but looked at the menu and it was astronomically priced. the good news is that there were quite a few mid-range dining options available as well. (try the belgium bar two blocks away - they are known for their mussels which were delicious). the historical aspect of the neighborhood was also a bonus! i walked about a --- block radius around the hotel at night and felt very safe. the staff were very accommodating as well. i was actually very sick while visiting so they sent up some free hot tea. also i requested and received - wakeup calls which were on time. i also asked for a cab which was ready and waiting for me when i checked out.',not_happy
id18314,' my husband and i and our children and grandchildren just returned from a vacation in colorado. we used the days inn as a congregation place having one room rented one night for my husband and me three the second weekend when our families joined us and two the third week when some of us needed a place to stay until our flights out the following day. the days inn met our every need during the time we were there. we enjoyed our time around the pool the beds were comfortable the room was clean the hotel was quiet and it was extremely convenient to the airport car rentals and restaurants. the front desk was courteous and friendly. i would not hesitate to recommend this hotel to anyone.',happy
id18315,' we attend seahawks and mariners games and this hotel is within walking distance of both. it is - blocks from the washington state ferry terminal so we can walk across the ferry and walk directly to the hotel. the hotel staff is always friendly rooms are very clean and the free breakfast is a real money saver. much more variety than most and they just added a new waflfe station. highly recommend this hotel. marilyn j.',happy
id18316,' stayed a few years ago and was disappointed but i think the ongoing renovations have improved things. my room seemed fresher and more up to date. and the hallways seemed brighter (new lighting). but my overall feeling is that there are better values for your dollar. i was a little annoyed that there is no coffee in the lobby since the restaurant doesnt open until -am. couldnt they do a classy set-up given the room rates that kept me from having to dart around the corner to over-pay at starbucks? i will say one real positive is the wireless router in my room. with the layout of this old building that is probably the only way to provide consistent wifi so kudos for their including that.',not_happy
id18317,' we have passed -- days in new york city and honestely the ace hotel is a great place to start discovering this outstanding city: very nice stylish rooms great services friendly staff just great! furthermore: perfect place to be: --th street between broadway and -th avenue which means youre midtown with al possibilities to get everywhere straight away. just perfect! very nice quiet rooms great minibar very but very nice beds if yiu know what i mean... it is just the perfect stay! thank you guys!',happy
id18318,' hotel was nice enough the room we stayed in was clean and had just been updated very spacious. pool area was lovely great for children. the hotel had a film night around the pool and handed out popcorn for all the children. dining wasa little pricey but there was a small coffee shop selling coffee and muffins for breakfast. one disadvantage was location you needed a car to get into downtown. old town was not too far away so we did hire a taxi that evening. tour bus collects passesngers each morning at - and --.-- but the return was far too early returning between - - -.--. although a nice hotel i wouldnt stop there again preferring something closer to the amenties and restaurents of san diego',not_happy
id18319,' even though the front desk let me out of my reservation upon viewing our room i am compelled to warn travelers....the images you may view online for this resort are misleading. the property while boasting lovely views is essentially in tear-down condition. it is way way overpriced. even half of what i was being charged would be too much. the best thing about my -- minute stay is that the front desk asked no questions and didnt penalize me when i informed them i wouldnt be staying there. i think they must know.......',not_happy
id18320,' slept like a log.asked for an upgrade. we got a nice big room with a couch. this hotel is near the airport. i didnot hear one plane. front desk staff was great!!!! would recommend.',happy
id18321,' the pan pacific seattle is an awesome hotel! coming back from a military deployment this hotel made my restful stay very enjoyable. first when you walk into this hotel you automatically feel the warm hospitality from the staff! they are professional helpful and friendly. the rooms are a great size and everything was very clean. the bathroom was big and the sunken tub gave it a nice touch! the bed was so comfortable and soft! the view from my room was spectacular! the fitness center was nice and equipment was top notch. it is open -- hours which made it very convenient to use. the location of the hotel was awesome. you have starbucks next door and the whole foods market downstairs. i didnt eat anywhere else because that market was fantastic! everyone talked about the distance to downtown. it was right down the street (-- minute walk) and you are right in the mist of all the shopping! i would stay in this hotel if i come back. thank you for a wonderful vacation!',happy
id18322,' i stayed three nights at the villa florence. the staff are very helpful and courtous. i was seranaded each night by a sax player outside on the corner; if noise bothers you ask for an interiour room. the bell hops and front desk were very helpfull in arranging transportation back to the airport and providing directions. they go out of their way to ensure you understand where you want to go and how to get there. the location is excellent. it is near lots of shopping and only a few minutes to lots of public transit including the cable cars. i would go back again just gotta find the time!',happy
id18323,' flawless - from the moment the doors are opened the hotel crew is ---% taking care of you. true smiles from cora at reception lively bar & restaurant and postcard suites - and that is not even the half of it! because our family chose it for its location; at the heart of manhattan period!! starting with the restaurant noire being so close i couldn´t believe it. no need to search further- truly!!',happy
id18324,' this is a very upscale hampton inn and the prices reflect it. good value for new york city and the room is nice with upscale furniture amenities and linens. big room for the city as well. great location. service is a mixed bag. when we arrived and brought bags into the lobby there was no help and then someone came out from the office and yelled at my husband because he put his backpack down on a table while i was checking in. there was no cart no one to help and the clerk told us that that no one would be coming. however the next morning the bellman was extremely helpful and friendly.',happy
id18325,' if youre looking for a cheap place to crash the cecil will suit you perfectly. but in the surrounding streets there are many homeless we didnt feel safe at night. and stayed together when going to and from the hotel.',not_happy
id18326,' we have just returned back to the uk having spent - nights at the new york palace and all i can say is wow!!! from the moment you arrive at the palace you know its somewhere special. the staff concierge cleaners porters were all so friendly and very obliging. it was my wife is --th birthday on the tuesday and i asked them to make me a reservation somewhere special and they really did come up trumps! for reference the restaurant was called ililli -try the sprouts ;-) not cheap but extremely memorable! so back to the hotel; we stopped in a cathedral view room and the views of the cathedral & rockerfeller ge building at night were unbelievable. the bed was huge & very comfortable. if you are wondering whether you should spend say an extra few hundred over e.g. the hilton............................ then i would strongly recommend you do.',happy
id18327,' room was clean and comfortable. staff is average at best and is not what you should expect in - stars hotel. my impression is that it was once a very good hotel which is not doing very well now.',not_happy
id18328,' i totally dont agree the review that people write about the hotel astoria since i stayed that hotel many times. first of all i want to tell you that you wont find any better rate in san francisco downtown except this hotel. second this hotel is very clean and the people worked at the front desk is very nice and helpful. therefore if you are on budget this hotel is your perfect choice with great location and unbeatable rate in the town.',happy
id18329,' i enjoyed my stay at this hotel. the hotel itself has a spanish charm about it. the service was as good as at a more expensive hotel. i made a comment about flying out very early the next morning to the person that delivered the room service mary ellen. shortly she returned to my room with a food box with some fruit muffins and tea for my breakfast the next morning. the room was spacious. my only negative was that it was as far as you could get from the parking garage and that paying for parking was required.',happy
id18330,' after we checked out the hotel charged us over $----. without notification for water damage caused by a leak in the room! even though we had a receipt that showed we had washed our pooch at a local dog wash they claimed afterward that we had washed her in the shower! if you stay here take photos when you leave of everything and protect yourself from spurious charges. caveat rentor.',not_happy
id18331,' booked through priceline as a --star -- was a two --- star (at best). should have guessed when i had no trouble booking the room for $--- a night! rooms are smaller than most big city rooms. our room which faced d street had a major construction project going on across the street -- lovely sound at - am. carpets in the room were stained and crunchy in some parts. parking was $-- per night but they forgot to mention the $- per night tax on top of this. workout facilities were complimentary according to the front desk but not so when my family arrived to use the facility. my older-teen children were not allowed access to the health club facilities as you must be -- to use the treadmills etc. $-- per person is an expensive swim in a small pool! final straw was when i called at -- pm to (yet again) order enough towels for our party of four. after midnight well after we were all asleep housekeeping called to inquire as to wether or not we had received our towels. one more great night of sleep after that! the hotel is in a decent location but for the price there are much better options. wont stay again.',not_happy
id18332,' we spent a three-day weekend at this courtyard in june ----. as others have noted the rooms are very small. our room was probably the smallest room i have ever stayed at in the us. the bathroom was also very small. there is a nice but small flat-panel tv but since it cant be swiveled it can only be viewed from half the room. our room was on the backside of the hotel so we didnt get any of the street noise and nightclub noise that others have complained about but the walls are extremely thin. every morning the alarm in the room next door woke up my wife and at night we could hear the entire conversation from the room next door which kept us up much later than we wanted. this was the one of the noisiest rooms i have ever stayed in. although we were on an upper level the view was not very nice. the location is mixed -- on one hand it is close to the theater district and boston commons but on the other it is not a nice part of town. there is a small but nice fitness center on the -th floor. internet is free but on two of the three nights we were there it got bogged down to the point that i gave up and did something else. there is a small breakfast restaurant in the lobby. we tried to eat there one morning but the staff was overwhelmed. they had run out of some of the food in the buffet and other food that was supposed to be hot was stone cold. service was poor and slow. for the rest of our trip we went somewhere else to eat. no newspapers were delivered to our room and we didnt get a copy of our bill under our door on checkout day. small things but just other examples of the lack of service at this hotel.',not_happy
id18333,' great hotel entered from times square you then take escalator up a floor to check in. best check in experience ever. vicky martin booked us in upgraded our room and even called our cell when it was ready. great experience as vicky even provided a map and directions to two locations we were seeking out. room was great -- floor great view..breakfast buffet was very good. the hotel is well kept and in very good shape.. staff was very helpful from bell servicewait staff and most helpful front desk. we would recommend this hotel location is great staff make you feel at home. close to many great restaurants and broadway shows. of course shopping is everywhere!!!',happy
id18334,' we had to attens a christmas dinner at the boston museum of fine arts. we had no choice where to stay as the company made the booking. it turned out to be the nicest hotel weve stayed in boston (we have stayed in marriott longwharf seaport westin waterfront marriott south hilton airport). location was great staff were cheerful and attentive bed was very comfy and large. room was was clean nicely designed with good quality fittings walk in travertine shower was huge. smallish but adequate & comfortable lounge area near the lobby with free apples a few books nice ambience warm colour scheme. no pool. breakfast was good and not too expensive. many restaurants nearby for dinner. faneuil hall and quincy just accross the road. beautiful at christmas! great base for walking the trail aquarium and waterfront access. we used taxi is for newbury street and the copley center.the overall experience was very good. a smart hotel that just felt very good and for central boston value for money! my husband is often in boston on business and has stayed in many hotels.he liked this one a lot and is keen to return.',happy
id18335,' check in was over -- minute wait with know one else checking in. the girl that checked my family in was rude and immature. she kept going to different areas of the lobby to talk to other hotel workers as we stood there in disbelief. the rooms were a great size. the sheets were dirty as was the bathroom. when i called for clean towels the sunday december -- manager told me to tuff it out. we paid over $--- for this room we should of stayed in jersey!!!',not_happy
id18336,' we reserved rooms for the night as was attending a concert of the wanted at the rock and roll hotel ( a nightclub on h st). the rooms were nicely appointed clean and requests made. staff was very friendly from parking attendant to maids. managers special was nice and breakfast was cooked to order if you chose. checkout was at -- which was nice. was about a -- minute drive to national mall georgetown cupcakes on m street and club. also is close to kennedy center downside was pricing for self parking ( over $--) but not a surprise for a downtown motel',happy
id18337,' the room and particularly bathroom were of an excellent standard. we asked in advance for a street view and this was arranged for us so i cant fault the customer service. we found the location to be superb easy walks to time square and empire state. breakfast in the moonstruck diner across the rd was very tasty and great value. my only tiny gripe is that there are no hair dryers in the rooms i think they are available at reception but by the time you get out of the shower it is a bit too late to remember to go and ask. lovely place to stay would stay again without a second thought.',happy
id18338,' very good value for the money. may want to bring your own pillow; theirs provide no support. room was just big enough to include double bed that you could walk around small desk to work on and a side chair. bathroom was very compact as well. may not be ideal for larger people (im small). irons and ironing boards available upon request. instead of ice machines they offer bottles with caps for you to fill at the chilled water station located on each floor.',happy
id18339,' this hotel is listed as an amenities driven experience with a good value for the price. no where on the website was there mention of current renovations. the hotel is covered in scaffolding and dark steel mesh. the street is extremely loud with deliveries continuing through the night. the hotel allows smoking so the non-smoking rooms are the only place you will escape the smell. the staircase allows the smell of smoke on every floor. i received a letter from the management when i checked in which boasted all the facility had to offer. the letter from the manager stating that the hotel was undergoing a facelift was posted in between the two elevators on the first floor. finally the manager was not available to speak with me about the problems i experienced and i was told that i would have to contact him on monday at the earliest. i cancelled my -nd stay there and had to spend vacation time looking for alternative arrangements. luckily the holiday inn has just opened a new quiet hotel about a block away for roughly $-- a night more. well worth it!',not_happy
id18340,' the hilton garden inn in indianaoplis is a fabulous hotel. i stayed based on recommendations on this site and was not disappointed at all. for starters the location is convenient and overlooks a beautiful monument-circle that you can see from several of the rooms. it feels like it is right in the center downtown and it is an easy walk to a bunch of great food places a nice mall and several of the sports venues are right nearby. i was in town for business and from the second i walked in was greeted by pleasant friendly staff. my original room was right outside of the elevator area and i wasnt crazy about all that foot traffic. so i went back downstairs and a member of the desk staff immediately offered to help me and upon hearing my concern reassigned me to an awesome corner room that directly overlooked the soldier is monument - no problems. the rooms are a great size and you dont feel like youre walking in a circle - they have beautiful high ceilings as well. the bathrooms are also much bigger than the closets you find in some hotels. both the room and bathroom were incredibly clean and well-situated - better than any other hotel ive been in. the beds are comfortable and the rooms come with complimentary high-speed internet. the housekeeping staff is through and accomodating of special requests (i.e. i left a note on the bed that i didnt need the underblanket and it was neatly folded on the unused bed for the rest of my stay) the restaurant is top-notch - i had some pasta on my first night and you couldnt have told me i wasnt in an authentic italian restaurant. the staff are friendly without being pushy and there is generally just a relaxed cool vibe all throughout the hotel. when you need help it is there but there isnt a constant can i help you? can i help you? that gets annoying. this is just a really cool place and even as someone who isnt crazy about hotels in general and is very picky i cant recommend it enough. the environment is comfortable and the staff is wonderful.',happy
id18341,' this is an ok hotel - new and in a good location. we booked it at -- cheaper vs the residence inn which is right next door. this is the same hotel - two streams...very different. ri is larger with a full kitchen...spring hills is smaller. they share a pool lobby...breakfast is served in both - but the breakfasts is different....scrabble eggs at ri granola...at sh you get a egg sausage breakfast sandwich...both have waffles yogurt... service was terrible....did not clean our rooms until we complained...then they asked us what we wanted them to do (clean our room!) meantime while they were cleaning our rooms we went to the pool...surprise they were cleaning the pool at -p ri is larger - with full kitchen. ss has microwave small fridge...very comfortable bed and we had a corner suite so the room size was ok...but honestly for only $-- more i would have stayed at ri...its like an upgrade. so check the differences between the - before you book.',not_happy
id18342,' stayed here in early april ---- with my wife and - children. we were in town to tour the national mall and see the dc landmarks and other tourist sightseeing. we had never been to dc before so we wanted a hotel that was walking distance to the monuments and the national mall. we chose the washington plaza based on location and price. first this hotel is walking distance to the attractions but it is a long walk downhill to get to the attractions and up hill coming back. we walked for the first - days and took a taxi the -rd day. another big plus is that it is walking distance to the verizon center chinatown great restaurants and a large movie theater ( nice for the kids ). and the rooms were clean and quiet. the ac and heat worked. staff was friendly. a nice little touch in the room was that the bathroom area was seperate from the bed area and seperately heated so much warmer in the bathroom than the living area. so this was a decent stay however i would like to point out a couple of things to keep in mind when staying there. -. no washer or dryer on site...there is a pay for service here. there is a very good and clean coin laundry mat - blocks down the street. we used this coin laundry twice during our stay. it was fine and there was a coffee shop nearby. -. slooooow wireless internet with weak signal. however it was free. there was no wired internet service available in our room. when i complained about the slow speed the front desk gave me a wireless bridge which is actually a wireless portable access point. this did not increase the speed ( most likely because the signal itself was so weak coming into the room ). btw - this bridge carried a $--- deposit. -. only - restaurent on site and the prices were high for basic pub food . there were better and more family friendly restaurants within walking distance. -. soda machine on our floor did not work... overall a decent hotel especially if youre a business traveler. price and location were the - main things that i could recommend. if youre traveling with a family please take note of above mentioned concerns.',happy
id18343,' we checked in at the the lowell after a dismal night at le parker meridien. we were looking for a comfortable elegant up-scale hotel room in a small hotel and we found just that the lowell. we found the staff to be extremely friendly and hospitable....far from snobby as another reviewer mentioned. this is a special place where one can escape the busy city outside its doors.',happy
id18344,' ill echo previous reviews that the location is great but otherwise this is a very mediocre hotel. rooms are tiny and ours had a very bad smell - perhaps mildew im not sure. bathroom was so tiny that you could barely close the door and have room to turn around. hallway noise is terrible as i imagine walls are very thin. elevators are small and take forever to arrive. and there are no reasonable priced places to eat nearby so one has to wait in a very long line for the hotel breakfast buffet which is just average. all that said the staff was very pleasant and they do provide free internet access but at the $--- price we paid this hotel is not worth it.',not_happy
id18345,' great hotel for the price in san fran! charming old world room and very friendly staff. food was very good at restaurant but expensive. and yes rooms have air condition; there is free wireless and a computer w- printer at the lobby ; parking on street isnt to bad and no smell !!!. for us was different and very enjoyable!',happy
id18346,' i just returned from nyc one of my favorite places. i booked a stay at the london because i was curious about the changes they made from the former rhiga royale. i was totally unimpressed. the bedroom was left dirty we found discarded garbage next to our bed. we also found there was nowhere to store your luggage. what happened to closet space? we had a cold boring room. no art on the walls nothing. to be fair i liked the bathroom. however there could be better planning on where do you hang your towel is when you are in the shower? our towels were behind the toilet not within reach of the walk in shower. the front desk staff are inexperienced and not friendly. the bellman concierge were all extremely helpful and courteous. i love the location but will think twice about staying at the london again. its too bad because i have very fond memories of the rhiga and i was hoping to have fond memories of the london.',not_happy
id18347,' as always whenever there is a big classic rock concert in san diego the first place i check to stay is the hard rock. even though we could take a cab back home (since we live in san diego) adding a night at the hard rock keeps the party going. and we can always count on great service a great room and usually a great deal too. it is our way of getting to feel a little bit like a rock star!!!',happy
id18348,' this is our second time staying at the omni and i found it better than the last time and the last time was spectacular. the staff are very helpful and courteous the hotel is chic and very upscale the rooms were very modern and its location to central park rockefeller center times square was terrific. it was within walking distance also to some great restaurants and right across the street is a fabulous breakfast-lunch place that was very affordable. this is a great hotel with a great price! we definitely will be back.',happy
id18349,' the hotel indigo was great! the price was awesome for the location! right across the street from the alamo only a couple of blocks from the mall and the riverwalk. the room was small and had ants but was pretty clean overall. the bed was very comfortable and the bathroom was nice. this hotel is pet friendly and we had a great experience with our - dogs. we would definitely stay again just maybe upgrade for the larger room (we got the cheapest room available). there is no parking your options are valet or to find your own downtown. i highly recommend the valet option both for the convenience and the value.',happy
id18350,' its not a big hotel but have a nice classy style great service from front desk to house keeping the junior suite is rooms are spacious cleanliness is great well located and great value.',happy
id18351,' the hotel was great! room service was especially courteous and the bed and showerhead were awesome. top pick for a business trip in the area but not a weekend getaway. my stay was better than expected but would only go back for work.',happy
id18352,' great hotel. perfect location. posh rooms. it is everything you would expect from the trump brand. the place to stay if youre coming to chicago for shopping.',happy
id18353,' imagine what could go wrong and it did. the bellhop refuses to unload your bags from the car or carry help until you get to the elevator then demands a tip. the downgrade your room and argue when you protest. the room is spectacularly shabby in every way. the maid barely even tries. dishes from room service remain in the hallway for three days. they dont even clean the cig butts from the elevator ashtray the entire time. no matter who you call nothing ever changes though they claim over and over that it will. really truly the worst ever. i cant imagine how anyone would have a different experience; they must not know better. if you have any concept of a fine hotel avoid this one at any price. it wouldnt be worth it for free.',not_happy
id18354,' dont get me wrong san diego its the best place iv been but that hotel or resort i dont know what to call it was so so fake and bad it looks unreal when we booked it online but when we get there omg we booked deluxe rooms and guess what means deluxe room in that whole .a deluxe room means a tow storage bungalow right next to construction side of the resort things u dont see on the wed side and things they dont share when u chekin in .i dont even want to star tellin ya bout the food was so chip and bad .and if u ask for assistance at the reception there are so nice untill u put the phone down and then u forgotten like u never called them .',not_happy
id18355,' i stayed here during a work conference and i fully enjoyed my stay. the food was wonderful. the staff was friendly. the room was comfy. i love the mirrors with the built-in televisions (located in the public restrooms). im a techie so i love all the modern aspects of the hotel. the artwork throughout the hotel was breathtaking. there is an indoor infinity pool-fountain in the lobby...beautiful! no complaints...except for the texas heat. would definitly come again.',happy
id18356,' we had planned on spending labor day weekend at the admiral fell inn. we checked in on sunday afternoon and planned to stay at least - nights. upon check in the place looked dark and shabby. staff is so limited that the person who checks you in also answers phones and has various other chores to attend to. it was a pity to watch this one young man spin numerous plates at the same time. he had little knowledge of the hotel or room types. we looked at - rooms before we settled on the least offensive one. each room had old beige carpeting streaked with black marks. i was totally turned off. some rooms had peeling paint dressers without drawer pulls. it was totally makeshift. my husband and i checked out the next morning. ugh! the only reason that we stayed was that our family from new york had stayed there - years ago and said it was lovely. we stayed because it was pet friendly and their dog was in attendance. they felt that the hotel had gone down hill since their last visit. if someone with money got a hold of this hotel it has the potential to be charming and quaint. the present owners should be ashamed of its condition.',not_happy
id18357,' in august of ---- my family of four used a groupon to have a one night family staycation in washington dc and had a wonderful experience at the washington court hotel on capitol hill. hotel staff were pleasant and helpful during check-in and check-out. the hotel was clean comfortable quiet and centrally located to transit restaurants and attractions. valet parking was convenient if a little expensive at $-- a night. it was an easy walk to union station the verizon center-chinatown the capitol and the metro which gets you anywhere. also a pretty cheap cab ride from georgetown. i would definitely recommend to families or couples or use for another quick getaway myself.',happy
id18358,' the hotel location - great the room layout etc. - great the service - very pleasant and helpful where our room was located - very noisy. despite the incredibly annoying (and sleep depriving) street noise i would definitely check it out again and recommend it to friends. our room was #--- and it was directly above the restaurant door on --th street. now i know that being in the city means that youre going to have more noise than where i live in the burbs but this was two people having a honk war with their cars plus people shouting at each other til -am. that was the only downside to the hotel. when we go into philly again we would definitely stay there but ask for a room on a higher floor (and on juniper st.)',happy
id18359,' everything very average although very pleasant staff. our room was dirty so we asked to change and were moved without any hassle to a new one which was fine. very good location but noisy from the trains. breakfast was average but plentiful. the swimming pool as very small which surprised us but lovely for a cool down. we so love san diego but not the hotel prices. next time i would spend more and-or go a little out of town in return for a better hotel especially if staying more than one night. and definitely worth booking well ahead for better prices.',not_happy
id18360,' the staff was so helpful and friendly at this hotel. they truly made my stay enjoyable. i did not like that we had to pay for the internet service in our room so the lobby was covered with people sitting everywhere to get free internet service. the front desk staff was extremely helpful the wait staff was friendly and the bellhops and van drivers were wonderful. thank you.',happy
id18361,' my husband and i enjoyed our --day stay at the worthington hyatt place. the rooms were very spacious with a modern interior and clean. we really enjoyed the flat screen tv fridge and sofa sitting area in our room. my husband took advantage of the workout facility. the workout area is small but all the equipment is new and top of the line. the morning breakfast was good (fruit toast bagels cereal juice starbucks coffee). the entire hotel is very clean with friendly and helpful service. the only negative is the outdoor pool. the weather was too cool in mid-may to take advantage of the pool... i dont think they had even opened it for the season at that point. so an indoor pool would have been nice. there were many restaurants and a movie theater within walking distance from the hotel. the hotel is a convenient location right off the interstate.',happy
id18362,' the affina rooms all come with a small kitchen and the larger suites have an extra room with a sofa bed and an extra bathroom. carl the bellman takes a personal interest in all the guest insuring their stay is perfect. margaret and amanda in guest services are effiecient professional beautiful and very helpful with the process of checking in and making sure everything is perfect. the only think i dont like is that they charge for internet service. internet is free (or worked into the price of the room) in a lot of hotels. still it is a small price to pay for such a great on the road experience.',happy
id18363,' because our flight was canceled we were put up in this hotel. annalesha was so helpful in finding us a car rental so we could get home as united was unable to put us on another flight for - days! after an hour of her help we found a rental. i dont know what we would have done without her help!!!! this hotel has an amazing staff thanks again!!!!',happy
id18364,' a heritage hotel was a nice clean hotel. the rooms had a little kitchen which came in very handy. staff were very friendly and helpful. close by everything. spec needle is walking distance --mins approx. downtown is just a short monorail ride after a -----min walk.',happy
id18365,' pros: this hotel is in a great location. it is very close to a subway stop and times square is a mear ----- minute walk away. the rooms are very spacious. cons: the hotel itself however is nothing special. it is very run down and needs much improvement. there are stains in the carpet and mildew on the ceiling. we requested a non-smoking room but there werent any available. so our room smelled of smoke. also the pool was busy with private functions so we were unable to use it. we were also unable to get a corkscrew or wine glasses in our room (which are things that you cannot bring in your carry-on bag) the desk staff was very unhelpful some of them didnt even speak good english. find the stairs the elevators take forever. overall: stay here to be close to everything but dont expect luxury or anything special.',not_happy
id18366,' the staff were rude when we tried to check in. the carpet was filthy and probably should have checked for bed bugs. not at all like any other crowne plaza i have stayed at before our room was on the third floor and looked out onto the air conditioning vents or such. was not worthy the money and wont be back.',not_happy
id18367,' location is very good. the wall to wall carpets are smelly. the lobby has nothing left of the grandeur it probably had in the ----ies we ordered i king size room but got a room with a queen size bed. ithe room was absurdly small. we are to short skinny guys and we could hardley get round the bed. the ac is smelly and outside there is a fan on top of the lobby wich makes you think you are sleeping beside a vacuum cleaner. bathroom was nice though. but maybe that is what you get for usd --- a night on manhattan...',not_happy
id18368,' i stayed in omny hotel in downtown l.a. it is is just excellent. great room huge bad very high (they should consider to put an in room ladder to climb it). breakfast is great service is very good. as it is a working-office area there are many places to eat on lunch time. they are all closed by --- p.m (except one bar-restaurant) and on week ends. very close to disney concert hall. otherwise it is downtown l.a not the best area to hang around in the evening although i did and felt ok.',happy
id18369,' i booked a downtown hotel on priceline and ended up at gild hall. i was not informed that the hotel is only under a soft opening and it showed! the front desk and the entrance are all temporary. the constant buzz of drills were evident as the hotel is still undergoing construction. the toilet would make strange noises each time it was flushed and the bathroom shower had a very slow drain. decent size rooms but the location is pretty much away from everything. lots of work to be done to make this a better hotel!',not_happy
id18370,' when we spend weekends in dallas this is the hotel we normally stay at for the convenience of location as well as price. normally it is a pleasant experience. however this time we went it seems they have gotten new management. the first night there were several basketball teams there. they ran up and down the hall yelling and screaming slamming doors until after midnight. (these were adults doing this too). also the bathroom wasnt very clean. so we requested a room change. the next night we awakened by what sounded like a few couples coming in intoxicated and talking very loudly and slamming their doors until well after -:-- am. they were up slamming doors and talking loudly again at - am. the management did move our room but honestly we could have used a small refund for all the noise we had to endure. we came to dallas to rest and rest we did not get. :( also there was a dead roach in the elevator the entire - days we were there. in our first room in the tub there was something gloppy hanging from behind the overfill drain. and the remote didnt work. in the second room on the wall going into the bathroom there were - or - clothing stickers (the kind you see that tell you what size jeans are and such) stuck to the wall of this supposedly just cleaned room. ?????????',not_happy
id18371,' while attending our son is graduation from depaul university in chicago with family and friends we returned to the best western plus river north hotel. after a few stays at this hotel for visits to our son at school we decided this was our best option. the rooms seem to be all renovated and they look great. new carpet furniture and bedding. even carpet in the stairwells.i think it is the only hotel in town with free parking which saves you about $-- a day a large indoor pool on the top floor with an outside sundeck. staff were all great front desk parking attendents and service rep. wallace pope for his help and suggestions. the area is close to all attractions and many restaurants weber grill texas de brazil p f changs pizza uno portellos rain forest cafe and many bars and night spots. the red line is only a couple blocks away.tour buses can be found across the street next to mcdonalds. chicago is a great city and the best western river north is a great deal. for your best bang for the buck in chicago this is the place. jerry in ct.',happy
id18372,' some problems with the stay that really bring this score down: - no parking no recommendations no help. wound up parking at the nearest garage at $-- per day. - pulled up and had to get a luggage cart myself unload luggage get it in the building up the elevator (more on that later) and to the room get the cart back down and get the car moved from the temp parking out front. - absolutely no help from staff. the desk told me to move my car quickly at check-in or it would be ticketed. there is no bellman the concierge is a joke and you have to pay $- per half hour for the internet. - only two elevators were in service so getting up from the lobby wasnt bad but by the second day of our stay we quit trying to wait to go down and just walked the -- flights with the kids and stroller. - the rooms were fine if a little on the stale side. - the upper west side location is convenient. i would not stay at this hotel again. i would recommend it for school trips and the like.',not_happy
id18373,' in this hotel’s defense i am probably not its target guest. i am not young or hip; i favor khakis and button down shirts subways over stretch limos and a tuna fish sandwich over tuna tartar. no one put a gun to my head and made me stay at the w on union square but for the price paid $--- a night it came up short. negatives and some are nitpicky but i think when you shell out a grand for two nights in a --- square foot room you have the right to be nitpicky: no upholstered side chair in room --- as pictured on the hotel’s website for their entry level class of room the “wonderful room.” there was a suitable desk chair but that was it. … the desk clerk struggled with english and had a dickens of a time communicating with me in order to locate my reservation even though i handed her a piece of paper with my confirmation number and name. … my first two keycards did not work in the elevator. … there is no ramp from the street entrance to the front desk just stairs which means rolling luggage is of little benefit. … the really neat looking radio in my room did not work and when i called for assistance no one could explain to me how it worked. … the water control in the shower would not permit a strong flow of moderately hot water: the choice was excellent pressure of scalding hot water or a trickle of enjoyably hot water. … the mattress pad was a couple of inches too short head and foot for the bed which was not conducive for a good night’s sleep. … plenty of lamps but lighting was too dim at night for work. … view from my window was into a generally grim back interior of the hotel. positives: housekeeping was polite accommodating and worked around my schedule. … i felt safe on the property. … room service breakfast was delivered on time. … well renovated repurposed ----year old building with significant architectural integrity preserved. would i have voiced these complaints had i paid $----to-$--- a night which is pretty standard in manhattan for a comfortable well-located room? probably not but i do think i paid too much in relation to what i received and value is important to me. in fact it is the single most important factor in selecting a place to spend my money or when recommending to others where they spend theirs.',happy
id18374,' i have stayed at the park plaza four or five times usually when attending a conference held there. my rooms have always been fine. not big but very adequate and looking out on the street. once i was even upgraded without request to the floor which had continental breakfast. this past week i stayed for two nights while attending a conference and was very disappointed for several reasons. the first is that the room i was given was really cramped. there was not enough room to fit a table if i wanted to order room service meals. the shower stall was so small that i bumped the sides. there was a little appendage to the stall so that the shower curtain would prevent water from hitting the floor. the room looked out on the inside of the hotel and i knew that the hotel was far from full. the tv channel guide was inaccurate and the hotel no longer had pay for view movies. i tried to call room service and twice and got no answer. the directions for making a long distance call were inaccurate and when i finally got room service the directions that they gave were incorrect also. when i checked in i asked if there were any room discounts left for the conference and was told that i would have to call myself to ask. i wasnt really expecting one since i was asking so late but how hard was it for the desk person to call and ask? in the future i will find another place to stay.',not_happy
id18375,' stayed for the weekend at the hyatt at penn is landing. very nice hotel and love the location. area looks like the south st seaport in nyc. lots to see and do. hotel was very nice and staff was very helpful and accomodating. would definitely return.',happy
id18376,' issue: toilet malfunction actions: notified front desk (rohit) to explain the problem less than - minutes repair man arrived at the room and diagnosis the problem. in less than - minute the issue was resolved. accolades: this best western is the best hotel to stay in if you are visiting el paso. price service and accommodations are superb.',happy
id18377,' walking distance to the airport. clean simple room. tv was old and not clear but for the price and purpose a great value',not_happy
id18378,' the hotel satff is very courteous and helpful. the call centre executive was kind enough to remind us of our aaa membership [which we had] and gave us a discount. the rooms are smallish but very clean and nice. the toiletries are loccitane which adds a nice luxurious touch. plus the location is a great plus !! all in all i would highly recommend staying here.',happy
id18379,' great hotel! for the first time a hotel exceeded our expectations in nyc. the room was well...roomy clean and modern. my wife really enjoyed the free aveda samples. there was however a little street noise but hey it is new york you expect to hear a car honk now and then. the hotel itself is centrally located and walking distance to broadway central park and -th avenue. finally the service was extraordinary for nyc. if the price stays reasonable well be back!',happy
id18380,' i guess ill begin by saying that i was disappointed that i could only give - stars for service. ive never actively searched out a hotel group but after this stay ill go out of my way to stay at a kimpton hotel. (and yes im actually embarrassed to go on like a walking advertisement but our time there was amazing and i feel it is warranted.) the best thing hotel monaco has going for it is its service - from the front desk to the valets to the housekeeping. it is refreshing to come into contact with staff who dont come across as disenchanted with the organization. i sheepishly asked about getting a goldfish for our room and i swear they were more excited to arrange for one than i was about getting it (special thanks to shaynee and hayden). the doormen-valets were exceptional (special thanks to nick) and always friendly. housekeeping gave such special care to our room that i felt guilty using anything in the bathroom. the second best thing is the location. the monaco is so centrally located that we questioned whether we truly needed a car during our stay there. it is about a ---minute (lovely) walk to the market down streets that are interesting in their own right and about - minutes from amazing shopping. the sazerac is a happening place - great food (you must try the dates) and atmosphere - and you feel lucky to have it available to you downstairs as opposed to other hotel restaurants that will do if youre simply too tired to venture out. the fitness room is more than adequate and while i didnt use the business center it looked to have everything you would need. and if you have the option of getting a room with a jacuzzi do it - theyre spacious and deep. the hotel only has valet parking which ill admit can add up quickly. i had read online that the kimpton group strives to be environmentally responsible and therefore offers a discount for those driving hybrids. this came in handy when we had the choice to rent a prius. upon check-out i was informed by the staff that monaco had a special promotion during the month of august whereby valet-parking was complimentary for those driving eco-friendly cars! i wasnt sure whether i was more impressed by the creative promotion or pleased that id saved a significant amount of money but i walked away elated. prior to arriving we filled out a kimpton membership (at no cost) which asks for preferences on everything from room placement to pillow firmness to your choice of daily newspaper. i filled it out doubtful that it would actually be taken into account; yet upon arrival i found that we had indeed been reserved a corner room with firm pillows and the daily seattle times. in addition there was a card in our room welcoming us to the program and entitling us to $-- worth of mini-bar purchases (from which there were many to choose). i realize that i may be gushing here but our experience was so wonderful that even though the hotel is not the cheapest in seattle we left feeling like wed gotten a steal. before our trip wed been torn between staying at the westin or taking a chance on this boutique and im so we chose the latter.',happy
id18381,' stayed here on the last night of our honeymoon after returning from hawaii and we definately saved the best til last! the free bellinis on arrival certainly put us in a good mood as did the welcome we received when we checked in. the rooms are comfy and look fantastic and it is definately worth booking a room with a beverly hills view. the location is pretty handy for rodeo drive we walked there in about -- minutes through a pretty safe neighbourhood. cant wait to go back!',happy
id18382,' i am currently staying at this hotel on business (-- nights) and have a convenient room on the -st floor. although there are a lot of nice features (free laundry for one) the sound coming from above is unbearable when the person above me walks around. it is not too bothersome mid day but when they get up (in my case they are awake everyday at -:--am) i can hear every step they take. im not blaming the heavy footed person above me - when i mentioned it to the front desk they said they get a lot of complaints about that. this person must be very fit i can count the number of steps they take from one side of the room to another....over and over again. i have tried earplugs but the sound seems to resonate through the walls and ceiling it is not just the sound......it is reverberation! i have stayed in many many hotels - i travel constantly for business have never stayed in a place where i was able to count the steps of the person above me - ever. surely there is a way to have made this hotel more comfortable for anyone below someone else. i havent had a good night sleep since i arrived and even though there are many nice features in this hotel - for this reason i cannot give it a good review.',not_happy
id18383,' good location. people were friendly. there is a bar and resturant on the property. bar people were more than friendly and easy safe walk to the action.',happy
id18384,' we stayed here four nights here may ----- ----. cheerful and courteous attendants at the check in counter in the lobby. self-service luggage carts and a large elevator. some covered parking. our room on the -nd floor of the first unit (there are two units) was neat clean and comfortable. - queen size beds a large tv (all channels) an armoire with several drawers a desk - chairs a night stand a small clothes closet and a small fridge. the bath was larger than usual and had a full tub-shower with a hand held shower attachment. the (attractive) lobby and parking spaces (some handicapped near the lobbby entrance) are on the ground floor rooms on the -nd and -rd floors. vending machines on -nd floor ice machine on -rd. nice pool and hot tub outside just off the lobby entrance. convenient location a few blocks off the ronald reagan freeway (california state highway ---) with interchanges at topango canyon and desoto streets. the ronald reagan library and museum is about -- miles west (dont miss the air force one walk-through). the internet rate for the room for - persons - beds was $--.-- plus tax about half the rate for other motels in the area. most likely would stay here again. also convenient to the chatsworth amtrak-metrolink park and ride (free parking) rail station a few blocks west and south of devonshire street. there was some noise from the amtrak and metrolink trains but not objectionable and usually hardly noticeable.',happy
id18385,' great location. helpful staff. a lot of mistakes on checking in and problems with keys but staff tried there best to fix things on a busy weekend. -- minute walk to petco park and gaslamp district. has a bar on --th floor says it is highest oceanside bar on all west coast. great views!',happy
id18386,' be sure to get a room with a bay window. others are small',happy
id18387,' my stay in new york city was excellent however my stay at the casablance was very disrespectful. i was insulted by the general manager on the night of new years he rudely told me to get out of his way. he was wasted and had no sense of what was going on. i felt very disrespected when raised his voice at me as if i was a threat. he seemed high and drunk therefore i kept my mouth shut to avoid getting beat down. i had a recent trip as well where the morning front desk agent responded to me with a dirty attitude as if i had committed an offensive act aganst her. it was a one night stay so i didnt mind. overall the hotel location is excellent however management lacks professionalism and discipline. i have stayed at the library as well and the experience there was worth the money nor did i mind staying a bit further from time square',not_happy
id18388,' the hotel is located a short walk away from the smithsonian american art museum and the national portrait gallery. getting to the national mall and museums there are also an easy walk. the rooms are nice and the service was excellent. the breakfast is great especially if you are an early riser. one morning we went just before - and it was very crowded but things still moved along well. the hotel has internet kiosks we used to check our mail. the only problem with those were parents that let their kids play games while people were waiting to check their mail. we did not use the pool or fitness area. the restaurant was ok not great. our room was on the back side of the hotel so it had no view and minimal natural lighting. this wasnt a problem for us. many reviews complained about noise from other rooms we did not come across this. we will probably stay there again if we go back to dc.',happy
id18389,' we did business at the convention center just two blocks away.we saw a ballgame at minute maid park just three blocks away. we had most of our meals in the hotel and every meal was very good.we also ate at a seafood restaurant across the street which we enjoyed.',happy
id18390,' after spending five nights in a single room at disneyland with - people the suites at fisherman is wharf were a very welcome change. we had the two bedroom suite and everyone had a great couple of nights sleep. additionally the location was perfect for us for finding restaurants and seeing the many attractions of sf. we booked on-line and got a great rate for the rooms. we will definitely be back there again. it should be noted that the suites are on hyde which is a cable-car line; there is rumbling when the cars go by but quickly fades in to the background. the cars stop running at night (---ish? and start again --ish) it didnt keep us from sleeping well.',happy
id18391,' my wife and i stayed here for one week with our seventeen year old daughter. we had a one bedroom suite which had a sofa bed and kitchenette in the lounge room and a huge and comfortable bed in the bedroom. the bathroom was old like the rest of the hotel but clean and functional. the shower had decent pressure and hot water at all times of day and night. september in nyc is hot and sticky so with three people looking for a minimum of two showers each per day this was crucial. our room also had a lockable walk in cupboard which we were assured had only one key so security for our shopping was never an issue. all of the staff were pleasent and helpful at all times. blooms deli just four doors away is excellent for breakfast we went every day. with grand central just five minutes walk away the whole of manhattan is within easy reach. fifth ave is just ten minutes away at a bewildered tourists pace. a midnight horse drawn carriage ride back from times square to the hotel was just $--.--. the hotel is an excellent base for shopping and tourism not particularly cheap for a pretty basic hotel but then in nyc location is key and this place is right where you want to be.',not_happy
id18392,' i have stayed at the palmer a half dozen times in the past and it has been ok. the main drawbacks are the check in desk is always slow and they charge you to use the fitness center which is truly annoying. in addition there are so many rooms you often have to walk a hundred years to find your room once you get off the elevator. other than that it is a classic old hotel with some yesteryear charm. but the room they gave me most recently was so small it was laughable. the door to the bathroom could not open as it hit the desk and the chair to the desk could not be properly pulled out as it hit the bed. there was no room for them to put the tv in front of the bed so they shoved it off to the side. room ----- makes prison cells seem roomy and i promise that no one who works there would ever put someone they know in this hovel. it should not be sold as a hotel room.',not_happy
id18393,' mountains diners drive ins and dives and the warwick hotel. check in smooth. room king size bed id like to have an affair with(never so comfortable) balcony nice place to relax after a day of sightseeing. staff knew everything about the area and was helpful to the point you wanted to take them where you were going. its been a long time ive been this relaxed on a vacation. thank you for making my wife and my --th anniversary special. snooze jellys and sams-dont miss these places. there is food in heaven.',happy
id18394,' i stayed at this hotel for a conference and having never been outside of the philadelphia airport i had no idea what to expect in terms of the hotel is location. if you are in philly for a conference this is really as good as it gets in terms of location. your doorman amalio is the best!!! he went well above and beyond to take care of my dinning needs. my colleagues were truly amazed at how gracefully he handled our last minute dinner reservations. now i dont know if there was a cab already waiting or if they actually called the cab but sure enough one was three feet from the door and drove us to our destination with no problem. i would definitely stay here again when i return to philly.',happy
id18395,' we stayed at the grand hyatt while visiting family. the location was great and the staff was mostly friendly and helpful particularly in the ---- restaurant. our room was tastefully decorated though the bathroom needs some improvement. on multiple mornings we had showers with inconsistent hot water and the electrical outlet in the bathroom stopped working one morning. to the hotel is credit they did work on these problems and finally did remedy them. they also made an adjustment on our bill for our discomfort. we will likely visit denver many times over the next several years and while there is much to recommend the grand hyatt we may very well give some of their competitors a try.',not_happy
id18396,' my wife and i stayed five nights at the bentley hotel during a holiday to new york in september ----. the hotel is situated close to the east river just by the queensboro bridge. our rom was located on one of the high floors was clean and had a great city view. the bed was comfortable to sleep in but the walls were way too thin: we could easily overhear the conversation going on in the neighbouring room. not the best way to be awakened early in the morning... to our disappointment the rooftop restaurant was closed for refurbishing. because of this the breakfast was being served in the business center at one of the lower floors. since the space was a bit cramped and the selection of food being offered was small we chose to eat breakfast externally for the duration of the stay. bottom line: nice location and a great view from the room. but the walls can use some padding.',not_happy
id18397,' we were quite pleased with our stay at affinia dumont. we arrived early in the morning on the day we were supposed to check in (a monday) expecting to leave our bags while we toured around. to our great surprise the staff offered and were able to find us an outstanding room on the --th floor immediately. we were glad to have to opportunity to have some downtime after the long trip. the views were incredible (included the chrysler bldg & east river) and the room was nice clean and comfortable. the juice and fresh fruit bowl at the front desk was a nice touch. during our --day stay we walked to the little store a couple of doors down for some light snacks to have after a long day of touring and we started the day with a wonderful meal at the barking dog restaurant at the hotel. affinia dumont is situated just a couple blocks from the empire state building. from the affinia dumont we walked around touring the city. some of the other sights we saw were: rockefeller center grand central terminal and time square. we had a wonderful time and would definitely recommend the affinia dumont to friends.',happy
id18398,' great staff location views and breakfast - highly recommend for the price.',happy
id18399,' my family and i stayed at this hotel in one of the two bedroom suites. the hotel staff were exceptional and very accommodating. the facilities ranged from standard to good quality. it appeared very safe and convenient to various eateries shopping and grocery stores. my only distress was the people in the upstairs suite. they were walking very heavily and when they were not walking they were love making during the late night and you can hear everything because of the thin walls-floors and the squeaky noisy beds. this was extremely difficult to explain to my children and it deprived me of sleep. my overall experience was good aside from the noise. the last impression was the best we left out cash deposit and had forgotten all about it. they contacted us and mailed it to us. so overall i am satified!!!!!!!',happy
id18400,' we stayed for - nights durung a conference. the prices were outrageous . they had us captive because the conference was held there and the prices were premium. the staff tried hard and were a great bunch of young people. on entering the room we noticed a very large unappetizing strain on the floor saw tiny bottles of drinking water in a row with $-.-- prices tags tiny motel quality soap which smelled awful in the bathroom and then there was the noise . ...walls are paper thin. we heard our neighbours sneeze play tv late in the night and speak in loud whispers. very unnerving. internet was a fortune...three over priced computers for a conference hotel ! the hostess in sally is restaurant was surly and the food overpriced . sorry but never again.',not_happy
id18401,' i stayed at the four points for two nights in late may. i was a priceline customer and nonetheless was treated royally at this hotel. i received a room upgrade and was allowed to count this stay for my rewards program. the staff especially at the front desk was really friendly and upbeat and always went the extra mile in terms of customer service. i was on a crunch project during my stay and the hotel is staff were really helpful in terms of computer printing etc. thanks for all your help! i wil return when i am in houston again.',happy
id18402,' we booked this hotel after reading comments on tripadviser the hotel is in an excellent location rooms clean and comfortable. bellboys an excellent source of information and cant do enough for you. the kitchenette was very handy especially when you have small children. ask at reception for the pizza menu for tony is after a busy day we were really to tired to go out so had pizza delivered it was one of the nicest pizzas we have ever had! only complaint we had was even though we were on the seventh floor we were overlooking fdny station which woke us up a few times - but hey you are in new york so you should expect it! am going back to new york in the summer will definatly use the belvedere hotel again.',happy
id18403,' the four of us stayed at the eliot while visiting colleges in boston. the suite was a good value and the location was excellent.',happy
id18404,' hotel lobby has reception desk and a business center just inside the front door. small restaurant for breakfast and evening cocktails and dining. rooms are very stark in their symplicity and most have only showers. biggest problems were with the doors to the room which stick and have to be slammed to close. the first room we were given would not lock because the door was out of alignment. the other problem was with the card entry system. the cards which allow entrance to the room and use of the elevator were constantly failing and had to be reprogrammed at the front desk. the staff was friendly and very helpful. the main thing this hotel has going for it is it is central location particularly if attending an event at the convention center. would probably make a different choice next time.',not_happy
id18405,' for starters this property is perfectly fine for a business or leisure stay. the guest rooms and common areas appear to be clean and well maintained and the hotel is reasonably well priced. the staff is friendly. i would not dissuade someone from staying there. i just offer the following anecdote as failure of management of this hotel to put procedures in place to resolve guest problems in a timely and satisfactory manner. my kvetch is this: my family and i checked in later in the day on the day of sell out (lots of youth soccer players around). we had booked a suite with two beds but were informed upon check in that due to a glitch in their booking system we had been assigned a handicapped room which had one bed and a pull out couch. we understood and did not want to make a big deal out of it. these things happen. however my feeling was that since we were not getting what we bargained for (smaller room no second bed) that the property ought to accommodate us with a lower rate. if i had asked for an upgrade from the room we had reserved they rightfully and most assuredly would have demanded a higher rate. however the front desk associate said that she did not have the authority to change the rate. we had to leave very early the next day so i left my number for the manager to call so that we could discuss this. seven days and counting -- no call. my thought is this: good hotel management means that you empower your line staff to make decisions to satisfy a customer there and then if you dont have management staff on property. if it is a matter that the associate truly should not be able to make a decision on (and i would argue that adjusting a rate --% is not in that category) then a manager should promptly follow through to address the problem. if that does not occur then the guest who is already the aggrieved party to spend time and energy pursuing management for a solution. this is hospitality folks. put procedures in place to resolve these things.',not_happy
id18406,' stayed here sat -th oct thru to tues --th oct. as others mentioned towels a bit small-thin but otherwise fine. location excellent for times sq. and transport ( subway etc). breakfast adequate and included in room rate. no in room safe but deposit boxes at reception (chargeable . room tidy and clean for ny a reasonable size. bit noisy facing street - but then its the big apple ! excellent deli in next street ( --- w --th about same position as comfort inn but in next street ) called cranberry deli . self selection hot - cold meals and salads ( breakfast - lunch - dinner) loads of fresh fruit drinks etc. upstairs dining as well as take out . fantastic place .',happy
id18407,' worst hotel ever. i only give it one star because i dont know how to give it a lower ranking. in general the rooms were outdated and the staff was unhelpful. specifically our hotel room flooded and we believe the staff stole a ring from our room (which we promptly reported). not only did the staff fail to fix these problems but the hotel staff didnt even apologize for our terrible experience let alone try to make it right.',not_happy
id18408,' what a great place to stay in new york city during the busiest shopping weekend of the year! the front desk staff was really helpful and friendly. the hotel is clean beds are super-comfortable and despite being an old hotel the bathrooms are immaculate. the room fits - no more. if you need to fit more people get the suite it is not much more $$. location is fabulous very close to all touristy locations the subway and cabs are waiting outside to take you somewhere. me & my fellow travelers are -- and the average age of guest seemed to be -- at the algonquin. however -- year olds dont typically hang around in their hotel all night anyway! i would definitely stay here again. cannot stress enough what a great place this is.',happy
id18409,' we stayed only one evening and found the place to be clean with good room quality. very quiet especially the pool area a good place to relax. the breakfast exceded my expectations with there full hot breakfast.',happy
id18410,' my wife and i stayed here for our lay over before a cruise out of seattle. it was a little more than hotels outside the downtown area but well worth every penny. we flew in and took the light rail to downtown (only $-.-- per person) and we were two blocks from the westin. checked in a little early and was told our room wasn’t ready…so the guy behind the counter (wish i remembered his name) asked if we would like two queens instead??? he pushed us up to the --rd floor and with a view of the sound…beautiful room is all i can say. the hotel has every amenity you could need. stores and restaurants surrounding the hotel. pike’s place is right down the street… absolutely loved the place and i will stay again.',happy
id18411,' be prepared for the noise..................... stayed sept.--th -- for - nights. hotel nicely located short walk to t bowdoin or charles-mgh stops. although you can easily reach most places on foot. faneuil hall quincy market state house city hall king is chapel boston common fleet center all within ----- mins. nice enough room on the --th floor overlooking charles river. elevators are very very slow waited more than - mins. sometimes. this hotel is opposite massachusetts general hospital and there is a busy firehouse right across the street in and out all the time. also lots of other roadworks nearby associated with the big dig. if you need peace and quiet to get to sleep then this aint the place for you.',not_happy
id18412,' i went to chicago for parents weekend at my son is school. after a rough early morning flight i arrived at the hotel early. my room was not ready but the staff worked quickly to prepare it and settled me in a lounge with a much needed cup of coffee. within a half hour my room was ready and i was able to relax and decompress before the first activity of the weekend. the staff was professional and courteous right up through getting m a cab for a very early morning departure.',happy
id18413,' after my third stay at the palomar last week i felt compelled to write a reivew. i can check all the basics that are needed for an enjoyable hotel stay -- great location restaurant quaility room service clean and well apportioned rooms great outdoor pool and deck individual attention etc. however i cannot say enough about the staffs attention to detail and complete dedication to service. some examples -- i lamented out loud that i forgot to put lotion in my purse while taking the elevator downstairs to cocktail hour. five minutes later a staff member tapped me on the shoulder and discreetly handed me a small package containing - tubes of aveda lotion; i asked about the hours of the outdoor pool-lounge as my neices were joining me for an afternoon while i was in town on business. not only was the lifeguard standing by with armfulls of toys for them to play with the front desk sent up complimentary cookies and milk for them to enjoy once we returned to the room. although as weary travelers we would like hotels to get ---% of things right ---% of the time some things fall through the cracks. i was a bit frustrated to find the front doors locked with no one in sight upon arrival to the hotel after significant airline delays. the - minutes i waited for the door to be opened felt like three hours due to my west-coast jet lag. i grumpily mentioned my frustration while checking in and trudged off to my room. i was further annoyed by a knock at my door -- minutes later but changed my attitude when i was told that the staff member was there to usher me to my upgraded room for my inconveniece where a decadent dessert and wine arrived shortly thereafter. so i must endorse the palomar the botique hotel i originally stumbled upon because the ritz was sold out ( i love the sports club). but the palomar gets it all right (or kills themselves trying) with a staff committed to exceeding your expectations (thank you rhonda!) and a management team that obviously empowers their employees to do so. i encouraged a colleague to stay here this time and she thanked me for uncovering such a find. ive also done the mandrin hay-adams willard and - other ritz properties during other trips. the palomar visits have been my most enjoyable stays by far. give this gem a try.',happy
id18414,' needs severe refurbishment. i have no idea how this hotel got good ratings. i live in hotels for work and this one by far was the most uncomfortable creepy hotel. everything was wet in my room. the towels were damp before i even turned on the shower. it clearly has a problem controlling the humidity so all the rooms had a very musty urine smell. the only positive thing was the window could open to air it out.',not_happy
id18415,' i stayed here for - nights on a business trip. the staff is very friendly and helpful! the room was very comfortable. amenities included a refrigerator (not an honor bar a real fridge) flat screen tv quiet air conditioner iphone dock-clock radio hair dryer bath & body works toiletries in-room coffee that actually tastes decent. good food in the restaurants. internet is free for marriott rewards members. the metro is onsite and there are restaurants galore and convenience stores within walking distance (national zoo & cathedral too). my only complaint is that the walls are very thin. you can hear everything - everything! - that happens in the hallway and the rooms next door.',happy
id18416,' the hotel was hosting a high school basketball conference and was so packed with screaming teenageers and parents that we could not even use the elevators. our room which had a tiny bathroom was on the--th floor. we were in town for a wedding and had to use the stairs which didnt have egress to the lobby. the location is great but not worth the money.',not_happy
id18417,' this hotel was a wonderful find. it was a great deal price-wise without sacrificing anything. the hotel is centrally located has excellent staff and impeccably clean and well decorated rooms and is one i would recommend to everyone! the only slightly confusing part is that there are three marriots occupying the same city block so make sure it is this one that you pick. also you can easily use the shuttle that departs to and from the airport and larger marriot just around the corner. it is literally feet away so although the courtyard philadelphia downtown does not seem to have its own shuttle service it really does. i absolutely recommend this hotel!',happy
id18418,' if you want a hotel that is exactly in the middle of everything this is the hotel for you! there is no grand lobby....rather an unassuming entranceway with security to the elevators that take you up into an astonishly quiet establishment. the room was pricey but huge clean and very quiet. it was also nice to pass by the front desk each time we re-entered the hotel and grab a couple of nice hot complimentary cookies to enjoy in the room. i was always amazed at how busy it was immediately outside the doors of the hotel because once inside it is so quiet. i would stay again.',happy
id18419,' my room was on a corner of the hotel (corner window!) on the -th floor with a nice view was very quiet had enough space and an excellent bed (good pillows). the hotel is located about a -- minute walk from the closest metro station (dupont circle) which is not the best if you want to use the metro daily or travel with children. on the other hand i found plenty of restaurants nearby and also staying a -- minute walk from dupont circle come on. the front desk was efficient and helpful although does not answer the phone each time. the room itself was clean i had a bit of a problem with the bathroom - the ventilation fan above the bathtub was full of dust and the bag in which the hairdryer was stored was dirty. it is not the biggest things i admit it just ruins the experience with hilton that you somehow expect for the money. still one of the best stays in a dc hotel i have had so far so i would stay here again.',happy
id18420,' we stayed here - night prior to our alaska cruise. i had arranged a town car pick up through the hotel to get us from the airport. this was a flat rate of $-- (paid at drop off). there was a small issue with waiting on the driver to get gas instead of being ready to pick us up immediately but it wasnt a big deal. easier than calling a taxi. the ride to the hotel was about -- minutes on the highway. check in at the hotel was easy although they didnt mention that i had booked the pre-cruise package which includes transportation to the pier the next day. i had to inquire about that and arrange pick up time. the package also included - breakfast sandwiches and specialty coffees from the coffee stand in the lobby. overall this hotel is beautiful. very clean elegant and contemporary. the room is large with wood floors fridge and kuerig coffee maker. included is bottled water and k-cups for coffee and tea. linens are high quality soft and fluffy. the bed is a soft pillow top. the hotel is located in queen anne. it is about a -- minute walk to the space needle. we walked all the way to pike is place and that is quite a walk but good exercise. it took about - --- hrs to walk round trip plus walk through the market (didnt have time to browse much though). practically next door to the hotel is a pub with good burgers and microbrew beers. the truffle tater tots are also good.they do have hour specials and they are open until late. prices are reasonable. this hotel is worth the price. it is well located and room is very nice. i would stay here again.',happy
id18421,' room had a nice new feeling. service was great always very friendly and helpful. breakfasts (included with our diamond status) were also great. location is pretty good as well near all the shops and about - blocks from the market.',happy
id18422,' dont waste your hard earned money here. service is abysmal or rather non-existent. the rooms are the size of prison cells and not clean. garbage in our room when we checked in no coffee maker no doorman to help with bags or taxis manager hung up when we complained about the garbage in the room. employees dont care about customers. overall a huge disappointment. this is supposed to be a full service hotel but more like a motel - at $----night. total rip off.',not_happy
id18423,' much cheaper than staying in town cheaper than most economy motels. very nice room w- mini-fridge and microwave friendly & helpful service. no breakfast snack but coffee available. ----- minute walk from light rail station train takes ----- minutes to center of downtown seattle. did all our exploring without bothering with car-parking.',happy
id18424,' recently i attended a conference in san francisco at the mosone center. i was looking for a hotel within walking distance. because i booked late my choices were limited and was i lucky! otherwise i would not have found this great little hotel petite auberge that is just off union square. when it came up in the listing on expedia i wasnt sure but i read some reviews and it looked good. im at --+ room night per year traveler so ive stayed in my fair share of concrete boxes . this inn looked interesting from the description and photos it had character . the petite augerge is more of a bed & breakfast than a hotel . the rooms are nicely appointed with antique furniture and small touches remicinent of a b&b. i was fortunate to get a room with a working gas fireplace (very cozy)! there were books and knickknacks on the mantel (not screwed down) robes in the armoire a comforter and big puffy pillows on the bed. the staff was exceptional. very friendly helpful and really gave off the feeling that they were to be there helping you. the hotel serves breakfast each morning quiche sausages fresh fruit hot and cold cereal an assortment of breads and pastries. the food was delicious and the dining room cozy. in the afternoons they have a wine and cheese reception where guests can get together and meet. i was surprised at how well attended they were! i was able to meet fellow travelers from around the globe and everyone was having as enjoyable a stay as i did. because it is a b&b style youll probably find that most of the guests tend to be mature and more professional (eg: quiet polite and considerate) from a location standpoint you couldnt ask for anything better. it is a few blocks from union square - nobb hill and a --- blocks from the powell street cable car. there are plenty of restaurants to choose from within walking distance and the friendly knowledgeable staff will help you choose and give good directions to get you there. it is within walking distance of the moscone center if you are attending a conference and a quick cab ride to fishermans wharf (i went twice and it was less than $-.-- each way) or you can take the cable cars. the goods: extremely clean fantastic and i mean fantastic water pressure in the shower great decor superb staff great food very central location excellent value. the bads: well nothing really. if you dis-like b&b is need extreme quite to sleep dont like the occasional floor squeak or a little street noise or demand a fancy restaurant and bar in the lobby then you might want to look elsewhere. everyone else this is a great find.',happy
id18425,' the location of this hotel was fantastic! the rooms were just okay and there was no breakfast included. they do have a denny is downstairs which is a nice feature. we stayed in a building that had no staff late at night and who had breaks through out the day. so if we needed something we had to walk across the street. overall our experience was just okay.',not_happy
id18426,' excellent suite staff food location etc. could not have been more pleased. river view fantastic perfect location for thearte shopping food everything. will be returning for sure!',happy
id18427,' i stayed here - nights; the location is excellent close to nice restaurants. the room itself is average: no fridge no tea maker - just basic. hot breakfast sucks just eggs & bacon - same stuff everyday. i was expecting more for $--- per night. in the lobby there is a bar always crowded with excellent mood - is this is your move you will enjoy it.',not_happy
id18428,' the location of the hotel is great being in the upper west side away from the chaos of times square and like everyone said walking distance to the subway which we took to get to everything! the thing is --and this is just me-- it took a little getting used to an older boutique hotel as im accustomed to newer chain hotels that are new and spic and span. this was my first time in new york so i wasnt used to the old building construction (stairwells) and never wanted to look outside because the view was of a dirty alley and rooftop trash. i was definitely new to the old heater-- we had no idea how to use it and it spatted & spurted throughout the night. nothing bad on the hotel just thought id mention to viewers who are not suited for this type of hotel. yes the elevator was a tad bit small and i wasnt a fan of the dark grimy green bathroom tile but we got used to it. for those who are ok with this type of hotel i would recommend.',not_happy
id18429,' the magnolia hotel stay was the discovery of a jewel. the hospitality was wonderful the location convenient to downtown the room very comfortable and the staff very good at their respective roles. it had a very personal feel.',happy
id18430,' this was our third trip to the westin ny. chef frank and his team have been incredibly accomodating making kid-friendly gourmet meals that are safe for my boys who have extensive life-threatening food allergies. he prepared daily menus for the boys and was even willing to pack picnic lunches to allow us to tour the city. this has allowed us to travel worry-free to nyc. the rooms are clean as well - which have been great as we have environmental allergies too. although there were less expensive options available - keeping our kids safe is huge and chef frank and his team took (and take) such good care of us.',happy
id18431,' we reserved this hotel by default since it was on a weekend (miami vs nd & marathon ) where there were no rooms anywhere or you had to mortage your house if you found one. it was by far the most affordable and with an excellent downtown location. the room was tiny ...but the bathroom which was cruise ship size had to be the smallest i have ever seen. then to make matters worse there was no hot water ...only luke warm. when we inquired at the front desk they said a fuse was out and dismissed our concerns -- degree weather and not able to take a hot shower !! that did it for me. also there were - tiny elevators were one was broken it was a -- min wait at peak times if you were lucky. i fairness some of the staff was serviceable and polite and the tiny room was clean but nto much else in positives . i do not recommend this hotel',not_happy
id18432,' clean sanitized comfortable very quiet considering it is proximity to the freeway. only problem was that the shower water control was installed backward. i waited a long time for hot water before i finally decided to try it in reverse. they said they would have it fixed. i was only in town one night so they may have fixed it by now.',happy
id18433,' just spent three nights in a deluxe king (room ---) because hurricane irene was on the way and i needed to be as close as possible to my office throughout the weekend. last minute booking in dire circumstances. yes the hotel was sold out and filled with stressed frustrated and cooped up guests. how lucky could i get? guess what? every hotel employee was charming efficient kind caring and went beyond the call of duty in every possible way. you can tell they like each other and work as a team. room service was great even at peak times when probably the whole hotel was ordering dinner with the hurricane outside the door. warm personal greeting fast and delicious. please what can we get for you? asked like they really wanted to know. fyi - try the steak quesadilla. could i take a glass of free wine from the lobby up to my room? yes of course. like i was a genius to be asking. winds -- miles an hour glitching the movie? so sorry for the inconvenience we will remove the charge. that glitchby the waywas corrected promptly. the battery in the electronic door lock needed to be replaced at one point. service took less than -- minutes to have sam a lovely gentleman come to replace it. so sorry for the inconvenience. please watch a movie on us tonight. the bathroom was attractive well lit nicely glass-tiled and had a jacuzzi. enormous closet space. comfortable sofa. large room recently decorated. great lighting. soundless ac. towels toiletries amenties for purchase if you left anything behind. are you sure you wouldnt like more towels or shampoo? we can come back and check again later if you like. great hair dryer. lots of pillows of different types. im trying hard to find something to dislike. if a hotel can have this level of functionality and demonstrate such welcoming professionalism under sold out circumstances theyve got my vote. what i thought was a choice of convenience turned out to be the best possible experience. the company i work for is right around the corner and you can bet that is where i will be sending our employees and visitors from out of town. and ill be looking for any reason to stay there myself!',happy
id18434,' got it on sale and cant really complaint. the staff was amazing and the location unbeatable. all in all a good experience i just wished the wi-fi were working. also the evening reception is between - ad - so impossible for us to be at the hotel the best we were able to do was go back at -:-- and the staff were nice enough to do get us a glass. great location!',happy
id18435,' the staff was very friendly the room was spacious and clean and the made-to-order breakfast was great. the rates were very reasonable. it was very quiet considering the proximity to the airport. i would stay again.',happy
id18436,' stayed at this hotel at the end of september. had a lovely room on the --th floor - south tower with superb views of the city and over the harbour. we arrived in the city at -.-- am and asked reception when we would be able to check in - were told we could have a twin room now or wait for a king sized later (which we were told was bigger) we decided to wait until the king room was available so left our luggage and went whale watching (which was fabulous) when we got back at around -.-- we checked in. the room was large clean and had everything we needed. the staff were very friendly and helpful. the location is great for exploring the city and you are able to walk or take the t to anywhere really easily. we took the shuttle back to the airport which cost $--.-- at the end of our stay. we would stay here again when we return to boston and would certainly recommend it to anyone.',happy
id18437,' great location for all major attractions in midtown. a real classic. staff were friendly and helpful; room cozy tidy and clean; just an overall excellent experience!',happy
id18438,' we recently stayed at this hotel for - nights and chose this hotel for location and price. we thoroughly read the reviews and it helped us make a decision to stay here. upon arrival the check in process was effecient and our room was in excellent shape. the place appears new and everything mechanically is spot on. the a-c worked perfectly during the heat wave. bathroom shower hot and excellent pressure. room was tight for - adults and a child. the breakfast was awesome and if you dont wait until -- minutes before closing time you will not find it hard to get a seat. the only negative and the reason why i did not give this a - is because of the room service. since there were - of us towels were at a premium. (no extras) we took showers in the morning placed towels on floor because we were to see a show that evening. we wanted to take a second shower after being in the heat all day. at -pm no room service yet. at - we asked for towels and finally at --- had to go downstairs to get them ourselves. the room did not get cleaned until after - as we left for the show and came back and it had been somewhat organized. (not really cleaned). the next night the room did not get cleaned until after -pm. (again marginally). the room was cleaned nicely on our last night. the rooms are small and i am sure it is difficult to clean these rooms when there are - people staying in them. would i stay here again? definitely. would i stay here again and have - of us in the same room? no. rooms too small.',happy
id18439,' we stayed - nights and were very with the room service and location. the only cons was that the coffee products (there was a coffee maker in the room) were not refilled on a daily basis and we needed to ask the receptionist to take care (which was done within minutes).',happy
id18440,' this was a special birthday weekend trip to nyc. a special room (glass corner room) was chosen and paid for- a ton of money was spent! we got there and the room wasnt ready- ok fine- however when we asked to leave our bags with them as we had a show to catch- what a mess. we sat with several other guests all waiting for the bag guy when we approached the front desk again to say we are running late- no you must wait after more time went by we approached again- hoping to sit at the bar and wait no you must wait by your bags what? what is this airport security?? what a joke- the front desk should have just given us some damn tags and let us go on our way!!! when we came back hours later- were the bags in our room? no. we had to call for them. when the bell boy showed did he show us around our room? no. several hours later we accidentally discovered the fridge a hidden shelf panel and the rest (?) of the amenities we were paying top dollar for. and very funny- there was a housekeeping cart outside of our room all afternoon and all night long!! we could have been at the howard johnsons for what we experienced and saw.',not_happy
id18441,' i stayed this past saturday just for a quick overnight mini vacation from home. the hotel is beautiful offers all the wonderful elements of a resort with a fantastic location to the galleria. rooms were beautiful and fairly large. loved loved loved the spa! had the best massage and spa experience ever! great little bar lounge perfect for before or after dinner drinks! i didnt get a chance to check out black swan but heard it was a fun packed place. would definitely go again when looking to get away not to far from home.',happy
id18442,' this hotel is spectacular in both its features and its service. i absolutely loved everything about the hotel from the elegant lobby area to the comfortable and spacious guest rooms to the incredible dining room. i would highly recommend this hotel to anyone visiting boston. it is in a good location and close to alot of shops and restaurants.',happy
id18443,' the design and style of the rooms beds chairs desks was awesome the look of the room was just about as retro beautiful as i hoped. the diner had decent food i got a san fran beer and good veggie burger. for dinner i had a salad and wine delivered from the organic pizza place this was also a good price. the hotel is noisy though!! i stayed in the courtyard area and the noise comes mostly from thin walls and housekeeping slamming doors vacuuming and talking-yelling across the courtyard and children running up and down the outdoor walkways. this was so noisy that it was hard to sleep even with earplugs and i had to really make conscious efforts not to be distracted by the noise when i was in my room in the day. the walls were so thin that i could hear the people in the next room talking and could definitely hear the guy snoring. this too was so loud that even with earplugs i could hear snoring. the noise was definitely a draw-back that reminded me that underneath the cool design it was at heart a cheap best western though it was still a good place to stay in san francisco on a budget.',not_happy
id18444,' weve stayed at the obrien hotel a number of times in the past but she is getting a bit shabby. at least the carpet in our room was clean this visit ! there were some other cleanliness issues however; mold around the bathtub & shower surround joints (a little bleach would get rid of this) and mildewing curtain sheers in the window (again take em down & wash em with soap & some bleach !). the problem with the curtains seems to be caused by the a-c unit which is right under the window...and it blows the cool air up into the curtains & against the window---instead of out into the room ! we had to leave the curtains wide open at night to be able to sleep (--+ degree heat outside) and this was not a lot of fun (considering we were on the -st floor). people parking their cars in the back could stare right in the window (not that they would see anything !). the beds were not as comfortable as in the past; i assume they have replaced their wonderfully soft & cushiony mattresses with the hard as a board (read cheap) ones usually found in budget-priced motels. too bad---they used to be really luxurious & afforded us a great night is sleep ! alas the parking situation has not gotten any better...still nowhere near enough spaces for guests who have to drive to s.a. (who wants to fly nowadays anyway ??) and drivers beware...if you park out front do not let any part of your automobile stick out over any section of the sidewalk...the metermaids in downtown s.a. are particularly hungry as of late (maybe they work on a commission basis) and you will be ticketed and-or towed. (trust me it will happen !!!) the obrien used to have wonderful continental breakfasts; now it is mostly pre-packaged junk like you would find on a wire rack at a convenience store (exception...the coffee machine still makes very good coffee---thank god !!) and the front desk clerks used to be really nice...more that a cut above the usual minimum-wage worker with an attitude. now the employees are the run-of-the-mill workers who really dont want to be there (but have to be) and dont seem to be able (or again dont want ) to help you with info. on restaurants clubs things to see & do or to even assist you with a problem concerning your room. oh well what do you expect for $- something an hour right ?? the obrien is location is still great for anyone who must attend meetings at the convention center and the price for the hotel is still pretty much a bargain (considering the exorbitant prices for most downtown s.a. hotels) but a little cleaning & sprucing up would go a long way to encourage return customers. we will be returning to the alamo city in feb. ---- but we are not sure we want to stay here again unless someone hits this hotel with some elbow grease !!!',not_happy
id18445,' this was the perfect hotel to stay at in new york city! to begin with the staff was amazing! they cheerfully took care of our needs even though we arrived on the red eye flight at -:-- a.m. they secured our luggage away so that we could get a head start on our short stay in the city suggested an excellent economical breakfast place just across the street and quickly got to work getting us a great room with an excellent view that we could check into early. and the view of times square from our room truly was excellent both night and day. i had read many reviews of hotels in nyc on tripadvisor.com and noticed that most people complained about the small size of their rooms in nyc but this was certainly not the case at the marriott marquis our room was spacious and beautiful and we had four adults staying there. also the price (as a marriott rewards member) was less than other less impressive hotels. when it was time to go even though it was at -:-- a.m. the staff continued to impress us with their friendly attitudes and had a taxi waiting for our quick departure. thank you marriott marquis staff. we cant wait to get back to nyc and see all the sites we missed and be spoiled by you again .',happy
id18446,' although close to the jancksonville airport the atmosphere in this hampton inn was pleasantly relaxed. our room was as expected clean and comfortable and the breakfast was better than most hampton inns with an attentive staff member always at hand.',happy
id18447,' best experiences are always related to service and the people involved. my experience at this hotel is related to a festival that took place here and i only bring the best memories with me. it is important to mention the great service and attention i received from its staff members! specially one of the clerks at the front desk who always was very attentive and helpful to me and my party!! if u visit this hotel! ask for rolando! great guy with an excellent service!',happy
id18448,' we went to hollywood during the summer so hotel rooms were very expensive. we decided that we only needed a base as we would be out most of the time and after reading the reviews thought this hotel would be okay for that. we have also stayed in quality inns before and always found them to be good value for money and very good budget hotels. the day we arrived we had just left a beautiful hotel in las vegas and it was quite a shock when we arrived at the quality inn! the location of the hotel is not the prettiest. there is a lot of traffic in front of the hotel some worn-out looking shops across the street and a few homeless people were sitting on the sidewalk. the outside of the hotel is pretty run down and painted a horrible shade of yellow. the promotional photographs on the hotel website do a good job of disguising this! after checking in and hauling our luggage up the stairs the rooms were okay. very dark and a bit run down but everything you need and the inside of the rooms were clean. we were due to stay for - nights but our initial thoughts were that we would stay one night and then try and get our money back and re-book elsewhere. after a very disappointing start to our hollywood stay we ventured out and soon remembered one of the reasons we had chosen this hotel. after just a few minutes walk we were on hollywood boulevard and all the famous landmarks were in sight. after our first night which was a little noisy but nothing you wouldnt expect in a city we headed down to find the breakfast room. the room is on the small side and there are not always seats available but there was a good choice of food from cereal to freshly made waffles. very convenient and a great money saver. on consideration of the amount of time we would actually be spending at the hotel (very little) we decided to make do and not try and change hotels. the great location saved us lots of time and money as we didnt need to take the car and as the room itself was clean in the end it was fine. one issue which was quite annoying was that there are no safes in the room. you have to take your valuables down to reception and they place them in a safe deposit box. although you are given the key to keep the boxes are in a room at the back of reception and you cant actually see them which was a bit worrying. also the parking is a little strange. as our hire car was quite large we did not attempt to use the underground parking garage as the entrance was very narrow. there is parking at the side of the hotel but you have to choose your space carefully as there is a chance you may get blocked in overnight by the cars parking on the street. overall this hotel is fine for a cheap base in hollywood which you dont plan on spending much time in. the location is really good once you get past the immediate surroundings and the rooms are fine. it is not the most attractive hotel and looks very run down from the outside. the pool area is not very inviting and we did not use it. if you are planning on spending time relaxing at the hotel dont go here but if you just want a clean room to sleep in near the hollywood attractions then it is ok but if we ever return to hollywood i would want to pay a bit more to stay somewhere nicer.',not_happy
id18449,' when i searched for hotels in the seattle area i wanted a place that was central enough so that i wouldnt need to rent a car. at the same time i wanted a clean above average room located in a safe area that would meet my budget. the holiday inn express met all of my needs. the rooms are standard equipped with hair dryer iron ironing board coffee maker alarm clock and television. it would have been nice to have a mini refrigerator and or a microwave but werent necessary. i think that the holiday inn directly behind this hotel located on dexter would have these extra amenities. i dont know what it would have cost to stay there. the continental breakfast offers a number of choices (waffles cereal bagels juice coffee tea etc.). not enough seating area though so i ended up taking the food back to my room. being that i had a view of the space needle from my room it wasnt a major inconvenience. the hotel is located within walking distance of the seattle center. from this area a shuttle is available ($-.-- each way) to the westlake center(----------------------). it would usually be a monorail but it is currently closed to to a fire in may. the shuttles run just about every -- minutes. westlake center is a nice downtown shopping area that is within approximately - blocks of pike place market. overall a nice place with friendly staff. good location but if you plan on walking to all of your destinations...plan for rain.',happy
id18450,' by far my favorite hotel in san diego------a historic building revived----elegant subdued colors and furnishings in extremely comfortable rooms. the hotel is small and has european sensibility. guest services are excellent. the small bistro-bar opens onto the downtown san diego sidewalk and is a lovely comfortable place for an excellent lunch or espresso. given the lovely weather of san diego it is a pleasure to linger there with one is kindle and a light lunch while the light sea freshened breeze floats through the bistro. i recommend highly the sofia hotel. i have returned several times and have always enjoyed these solo trips because of the comfort and security of this fine boutique hotel.',happy
id18451,' this is oerhaps the beat hotel i have visitied in the united states. -st class serice from the moment of my arrival until the moment i left. i arrived on oscar weekend. i thought the hotel would be packed but there seemed to be plenty of romms available. i booked my room on priceline for $--.-- per night (plus i had a free upgrade coupon to the club floor). there was no mention of my third party reservation. a metro stop is a block away which will take you to various area of los angeles. downtown nightlife wasnt important as i was taking the metro into hollywood for the oscar events; plus it was nice to get away from the insanity of hollywood. the rooms are well appointed and spacious. the bathrooms were larger than expected and the walk-in shower was wonderful. not many places to eat but there is a great market a block away. i think the name was central market. i had the best mexican food i have ever eaten - very inexpensive! i highly recommend the hotel especially at the priceline rate of $--.-- per night (+ tax and fees). if you want an upgrade room join the guest select program and you will be sent a coupon for a free room upgrade coupon. after making the reservation call the hotel and advise you have an upgrade coupon. the upgrade will allow access to free continental breakfast and afternoon cocktails.',happy
id18452,' this place was a real find. in the east village with an excellent wine bar next door. we were upgraded to a room with a terrace (unfortunately it rained!). nice touches including free bottle of wine lovely toiletries extremely comfortable bed. not cheap but we loved it.',happy
id18453,' we had a double queen overlooking the street. the room was amply spacious ( for - adults+- kids)newly renovated clean and very comfortable but noise was a problem. if you are not on a high floor at the back of the hotel you wont get much sleep.unfortunately the hotel was full so there was no chance of a change of room. on a more positive note the breakfast was really quite gooddespite the lack of seating at some times and the staff were welcoming and friendly at all times.',not_happy
id18454,' i stayed at the st. regis for three nights following a trip to asia. i checked in fairly late (- pm) so there was no problem getting a room. the hotel is quite modern but beautiful. my only other previous st. regis experience had been at one in new york city; it is far more traditional in appearance and frankly i found it much warmer with better service. the room was beautiful with a nice view and great bath. the layout in the bedroom with the hidden closet arrangement is different but nice with ample space and lighting. the fitness area shared apparently with the residences was well equipped and very clean. the concierge was helpful and gave me a great recommendation for an italian restaurant in the neighborhood. overall a very nice hotel but after the nyc st. regis i was expecting just a bit more.',happy
id18455,' i stayed at this hotel this past weekend the people at the front desk are very friendly. very personable. i checked in with jason i believe his name is. he is very friendly and helpful we talked about baseball. i wanted to take my boyfriend but i dont know much about it so he really helped. then i had an issue with my keys an the girl linda was great she helped me right away and had a smile the whole time. i work in customer service an a smile goes a long way. so to see jason and linda smiling the whole time was nice. i checked out with melissa she was really sweet i like her accent:) the hotel itself was nice. room service is a little slow. housekeeping is not as friendly as your front desk staff. but there not completely rude. anyway me and my boyfriend had a great time well be back!!',happy
id18456,' location was awesome. close to michigan avenue & rush streets. staff was very friendly and helpful. they went out of their way to make sure our stay was awesome. rooms were bigger than in most hotels for the same amount of money. keuring coffee maker in room was a nice feature. very clean rooms. very quaint hotel. we received breakfast vochers for booking online. the food was excellent.',happy
id18457,' i appreciate the consistency and well kept nature of the hyatt place is. the service was outstanding and all the employees genuinely cared that we were well taken care of. i asked for an extra blanket late at night and it arrived within - minutes by a very cheerful gentlemen which is just the extra touch you dont see around.',happy
id18458,' this was our third trip to the waldorf. at check in david provided us with a fantastic upgrade to a two bedroom suite with views to die for. the room was so comfortable that on our second night my daughter and i stayed in to watch a movie with a room service pizza for supper. if i have to stay in new york i will always return to the towers they make us so welcome.',happy
id18459,' my husband and i stayed there one night on our way from la to sf. it was very centrally located to all the major tourist spots. we walked to most and felt very safe. the rooms were super clean and quite. staff was friendly and breakfast was filling. would definately stay there again.',happy
id18460,' we booked this only -- hours before flying out as we had been let down on our other accommodation. we booked directly via their website as we found the deal was in fact much cheaper direct rather than via a comparison website where we found it on! the hotel was a great location only a few mins walk to times square hell is kitchen district and the metro. the outside is currently under renovation but didnt bother us and doesnt effect your stay the entrance lobby is still old and going to be renovated soon but this did not put us off because once we got to our room it was fantastic. we stayed in room ---- it was a queen room and was surprisingly a great size. the renovation had been done well to bring it up to a good clean modern standard with extra comforts such as flat screen tv good bathroom electric blinds and a amazingly comfortable bed... i wish i had that bed at home i can honestly say it was the best bed i have slept in for a very long time! hotel staff were friendly (not over the top friendly) and gave some great help and advice on stuff. be aware not to book things via them though as you will get it much cheaper if you just source it yourself. best thing this place is opposite the shake shack... must visit for anyone who likes a burger chips milkshakes or ice cream its so good they que down the street to get it! take a walk over to the next avenue as well and visit hell is kitchen some good bars and lovely restaurants for a nice evening out away from the busyness and expense of times square.',happy
id18461,' we just came back from a - night stay. we booked on priceline and were a little concerned after reading some of the reviews but we have no complaints. we were upgraded to a deluxe queen bed room so i am not sure what our original room would have been like. the room was recently renovated (according to a card in the room) so i also dont know how many rooms are not yet renovated. the room was on the smaller size but furnished with undersized furniture and the hd flat screen was mounted on the wall. all in all i thought they did a nice job furnishing the room. the bathroom was small with a stall shower (no bathtub) but very useable. the room was quiet and clean. there are alot of rooms so the hallways go on for a while but not an issue for us (you also have to take an escalator to the lobby). the property used to be a dormitory. we used the exercise room and it was surprisingly good with new equipment including - treadmills - ellipticals and - bikes plus a bunch of dumbells and weight machines. location right at columbus circle is excellent. we would definitely stay here again.',happy
id18462,' we stayed two nights about -- days apart. the first stay was great without any problems at all. the starwood preferred rooms are nicer than the regular rooms (last yr. we stayed twice and had a regular room so i know). on our last stay the room had dust clearly visible on the dresser behind the telly and it was obvious that only the front areas of it had been cleaned. the shuttle was slow and when we called from the airport to ask about it the person answering the phone assumed we didnt have a reservation and quoted us a price of $-- less than our reserved rate and when we checked in that rate wasnt available. still it is close to the airport and clean enough. the staff is super helpful and friendly. overall it just seems to lack the quality i normally associate with the sheraton name. tip: we didnt want to eat at the restaurant there since the menu is limited so we had chinese food delivered. it is less expensive and you have a wide variety.',happy
id18463,' stayed one night as part of a business trip - the hotel is conveniently situated near sfmoma and several other museums and restaurants. the room was of average size by us standards although with nice furnishings. check-in and check-out were efficient as was airport transportation. lan internet connection a bit pricey at over $--. hotel restaurant (supposedly the best japanese restaurant in town) was unfortunatley close for refurbishment.',happy
id18464,' we were recently in town for the liberty bowl. we chose this hotel because of its price and location to the trolley line. the trolley stopped - blockes in either direction of the hotel so it was an easy walk and i didnt feel like i was in an area that wasnt safe. the rooms were spacious we had three men in one room with - double beds and a blow up mattress we brought and there was still plenty of room for us to move. the room looked and smelled clean and the staff behind the counter were very polite and helpful. when i had a question about the trolley the man at the desk looked up the schedule on his laptop and let use his laptop. if we are selected for the liberty bowl next year i wont even look at travel sites ill just call the gen x again.',happy
id18465,' hotel was pretty standard beds were nice fluffy towels and staff was very kind but i spent about -- very frustrating minutes looking for a parking space in the overcrowded claustrophobic garage. not a great first impression after a long drive in.',not_happy
id18466,' the hotel is old but very nice. the location is awesome and the rooms are clean! i would definitely stay next time we are in town! thanks!',happy
id18467,' i like the concept design of yotel. nice hotel if you are staying for couple of days. my only concern was the cleanliness of the shower; there was a hair-ball stuck in the shower is drain. the air conditioner was not cooling. we had to call the reciption and they took care of both issues. on our last night the a-c was not cooling for the second time - we stayed for - nights total. the water pressure was not great but the shower gels were the best.',happy
id18468,' i checked in and was upgraded to a junior suite. but my room key didnt work; the bellman let me in and had them send up new keys. the toilet clogged and the bathtub wouldnt drain. but before i had a chance to really settle in the front desk called and asked if i like the room and would i write a review? pretty tacky as i barely had time to set my luggage down! the house techno music is pervasive in the public areas and in the elevators which chime their arrival at each floor with an ear-splitting calliope sound. insulation between rooms was poor; when my neighbor came into his room i thought someone was breaking into mine! that said the views are phenomenal and dinner in their restaurant was excellent.',happy
id18469,' the hotel was lovely. very clean and had many upscale shops- restaurants. location was ideal - across the street from the park close to the t and within walking distance to nearly all the different neighborhoods in boston. also of note - i mistakenly left a very expensive pair of earrings on the night stand and the cleaning staff were very kind to look for them call me when they were found and mail them to me!! really was an admirable thing to do.',happy
id18470,' the chelsea star is a tourist class hotel located in a yellow building on the southwest corner of west -- street and -th avenue a stone’s throw away from penn station and the -- street subway stations with the hotel’s only entrance located on west -- street. look for the stars imprinted in the sidewalk cement. the hotel itself is actually located on the second floor of the building occupying three full floors and has no elevator. so people with heavy luggage may want to avoid this hotel unless you don’t mind the workout. all the private rooms with shared baths are painted and decorated in different themes such as the rudolph valentino room the new york nights room and the madonna. the private rooms with private baths have upgraded accommodations for those wanting more privacy. the hotel also includes dormitory rooms that can be reserved for a maximum of two weeks and can’t be reserved again by the same people for six months afterwards preventing vagrants from taking up “permanent residence” at the hotel. check-in went reasonably well. not only did the hotel have my reservation they were also able to assign me the room that i’ve requested the “madame butterfly” room located on the fourth floor and decorated with asian elements. as you can see from the pictures the room is very small but that in itself wasn’t much of a deterrent since it was just enough space for my needs it was cheap and most importantly the air conditioner worked properly. noise was a problem with the room but not necessarily from the adjoining rooms (i lucked out on thick walls). much of the noise came from -th avenue itself consisting mostly of taxis honking their horns whenever someone got in their way. one way to cut down on the noise is to sleep with your head close to the door instead of the window. the room also had a few other irritants. first i saw the resident mouse try to escape from my room making me wonder if it was something about me personally that the mouse didn’t like. second along with the dirty carpet as seen in the images many parts of the room were not properly cleaned such as the phone and the space under the buddha statuette. third the electrical extensions powering the tv were originally stapled to the wall but eventually came loose over time. unfortunately the staples were shot right through the electrical conductors creating a potentially fatal shock hazard. i showed the wiring to the resident handyman and he replaced it right away. the shared washroom was probably as clean as it could ever be considering it’s the middle of summer it’s hot and humid and just about everyone needed to take at least two showers per day just to feel slightly clean. the sink and toilet were fine for their respective duties but the shower faucets were a bit of a challenge. turn the hot water faucet wait for hot water to eventually come out from the showerhead and then turn the cold water faucet to prevent scalding. in this hotel water pressure and faucet control are the main plumbing problems. i had to use the third floor washroom one morning because the fourth floor washroom was occupied for a long time (the only time this happened). i discovered that the tap water tasted a bit different depending on which floor you resided. while the fourth floor’s water tasted reasonably neutral for a big city water supply the third floor’s water had the distinct after-taste of a men’s public washroom. after brushing my teeth all the toothpaste did was add a mint-flavoured coating to the toilet after-taste similar to what you would probably experience if you tried eating urinal cakes. the terrace was a decent oasis from the outside world as long as you didn’t mind the rumbling of half a dozen air conditioning units and the site of a few plastic garbage cans at one end which are conveniently hidden from the hotel’s official photos. the patio furniture however was of reasonable quality and the garbage cans emanated no objectionable smells considering the hotel doesn’t distribute or even allow food in the rooms. the guests themselves were reasonably well behaved and for the most part tried to keep the noise level down to a minimum which isn’t easy considering that despite the metal covering on the room doors noise would easily pass through them as if they were made of paper. final tidbits: staff members for the most part were reasonably helpful and the room key never worked on the hotel’s outdoor card reader. all in all my stay at the chelsea star was a new york experience in itself and not necessarily an objectionable one. but would i want to go through the same experience twice? probably not. this doesn’t necessarily mean i would prefer to stay in a more expensive hotel the next time i’m in the city but it does mean i’ll want to try out a different tourist class hotel in another part of the city.',not_happy
id18471,' i recently stayed at the mercer with my girlfriend and the hotel and restaurant was great except for the fact that the a-c in the hotel and the restaurant was not working!! at $--- a night i think youd expect a little more from andre balazs....',not_happy
id18472,' i would have loved to give this property - stars! they have it for the property but only - stars for the service. after planning a birthday adventure to seattle from october -th--th i could not wait to check into our executive suite. the room was gorgeous. ample square footage small bar area between the living room and bedroom as well as killer water views! the housekeeping was thorough and the room was well appointed with furnishing and additional comforts. (the upgraded bath amenities in the suite made my weekend! i love bvlgari!) susan their concierge was amazing in helping to plan for our arrival! reach out to her for anything she knows her stuff! this property is walking distance to everything!!! their walking score really must be ---% i had chocolate strawberries delivered to the hotel to enjoy during the weekend...long story short they went missing even though before leaving for her weekend susan let me know exactly where they were....after i had checked out on monday they suddenly appeared. to make it worse i was told a few times during the stay they would be in the room when we returned. it became a sad waiting game and though they did offer free breakfast for the mishap i expected more initiative on the properties part to fix the situation. (ie go to the mrs fields across the street and buy something similar) i would absolutely stay at this property again but i would not expect hotel assistance for any matters.',happy
id18473,' i booked a room for a week in large part on the basis of reviews at this site and because it is a five minute walk from the metro. the (online discount) price was great for what is a part of a posh mostly european chain and the room was beautiful and large with a desk in a niche so it served as a separate work area. the rooms are very elegant so initially i was pleased. however problems began immediately. i only had one phone on the desk (in that distant niche) and despite leaving a note for the maid i never received the second one. there was no book explaining services in my room until i asked for one and i never got a card with an explanation of the phone fees. when i checked out there were calls charged that had not gone through e.g. busy signals. they did remove them when i pointed it out. at - the first morning i was woken by loud voices that seemed to be either in the hall or outside my window. i later realized they were in the room next door which appeared to be used as a lounge for the housekeeping staff who shoot the breeze while getting ready for work. okay not a big deal and they did not make so much noise on other mornings. one day i came back to my room at - pm to find my room had not been made up. when i complained the maid arrived -- minutes later. no there was no free drink while i waited for her to do her thing. every day the maid forgot to replace something; i began waiting for it. one day the shampoo one day the bath mat one day the coffee etc. i spent most of my time out of the hotel which was a good thing because one day while i was gone they turned off the air conditioning for repairs for most of the afternoon. this on a sweltering august day. there was no attempt to compensate their customers for this in any way. the day i was to leave i called down for help with my luggage. good thing i was driving and not hoping to catch a plane because the bell hop never came. finally i went down to the front desk and learned that the clerk had forgotten to give my message to the staff. the bell hop could not use the cart to bring down my luggage because that morning they were tearing up a big section of carpet and floor in that hall so he had to carry the bags. this was a case of a hotel that looked wonderful and luxurious but the bad service just kept chipping away at my initial enthusiasm. i will say that their staff is unfailingly courteous and knows how to say im sorry very well but they should not have to say it so often. on the other hand the bar is nice and the management of the bar and restaurant appear to be ernest and efficient. the bar food (sandwiches etc) is very good and fairly reasonable and the drinks are good too. there are room safes which is a nice convenience. so i give it - but only because the rooms are so spacious and attractive. hey maybe i just hit them on a bad week. if not i expect that the great online deals will continue.',not_happy
id18474,' this was my first trip to nyc with friends and i enjoyed it tremendously. the hotel is nice and quaint and in a prime location. it is very pleasant and not too busy. it is within walking distance of times square the empire state buidling madison square garden and the fashion district. the subway is located conveniently next to the hotel which is wonderful because aside from walking everywhere this is mostly how we got around when we ventured out to brooklyn and chinatown-little italy. the rooms are adorable and very clean. i absolutely love the beds! they are extremely comfortable. i wanted to stay in bed forever but i couldnt...i was in nyc! there is no sleeping in nyc! there is too much to do! the complimentary breakfast that they serve each morning is nice and adequate. the hotel staff was very nice and courteous. i would like to give a special shout out to both brian and deborah. they were very accommodating and helped us to map our way throughout the city. next time i come back to nyc i will definitely stay at this hotel again.',happy
id18475,' el hotel en general esta en el promedio de confort tiene buena limpieza pero el tamaño de la habitacion es minusculo en especial por el costo. el desayuno es hipercalorico excesos de harinas y azucares y sin opciones.',not_happy
id18476,' the hotel was very quiet as it was the -th of july weekend. we were upgraded to large king as it was our anniversary. not sure why another couple who got an upgrade and were using points got another upgrade maybe i should have used points. it was a good location to visit little italy take the staten island ferry see ground zero. the desk clerk rich tried to find us a spot to see the fireworks but to no avail all were booked. he called many places. we will know to book early for next time. both rich and the other clerk there on the -th recommend a place called acqua for dinner; it was fabulous! they took good care of us!',happy
id18477,' this was my second stay at the waldorf-astoria. i remember things being in much better repair the last time i visited in ----. we a room with a view of st. bart is which was nice but one of the air conditioners was broken. it wasnt hot so we survived with one unit. and though the hotel is past luxury is apparent it really could use some new carpet and such. we had a parking special and the valet tried to charge us for parking. im also pretty sure im going to be charged for my stay twice since i paid when i booked it but was told my bill would be charged to my card. ill have to deal with that when the bill comes since i didnt bring my credit card receipt with me. the staff was wonderful. the housekeeping staff never disturbed us even though we often left around -:-- a.m. my daughter and i went to tea and got mediocre service but it appeared only one person was serving the entire terrace. id stay again if i got a deal but if i were charged regular rates id try another hotel.',happy
id18478,' from check-in to check-out the hampton inn majestic staff were even better than we could have ever hoped. first had arrived very early in the morning and asked for an early check-in. we never thought they would let us go to our room as early as they did; -:--! this allowed us to get settled and rest after our flight. next the staff provided snacks for us and our kids when we hit the town after check-in. even more the staff at the breakfast bar were so courteous even after our children made a mess around our table (spilling eggs and juice everywhere sorry). we felt safe and were well cared for the entire stay. we felt that the hampton inn majestic went above and beyond to care for us while in their facility. they did all of this even on one of the busiest weekends of their year; the chicago marathon. we think this shows they really have their act together for their customers. thank you thank you thank you!',happy
id18479,' the hotel is great very well located. beds and bathroom are perfect and rooms are overall very quiet which is great for sleep quality. my only complaint is related to the breakfast offered. food is good but the portions are so small and expensive that doesnt look at all with an american hotel.',happy
id18480,' the facility is run down and shabby. more importantly the staff are not just rude but overtly hostile. the reasons to stay here would be the rate and location. just use a discount booking website and get the same rate and location (or actually better location) at a nicer place. besides these people should not be encouraged. at the very least customers should be able to expect common courtesy even if they are staying at a fleabag flop house.',not_happy
id18481,' stayed - nights in a jr suite nice spacious room. hotel does not have a lot of amenities like your hotel chains however it was clean and a place to rest-sleep in between exploring the city. good location cabs trolly and busses right outside the door. there is free coffee in the lobby in the am however it would be nice to have a coffee maker in the room.',happy
id18482,' great location on the beach. good restaurants close by. hotel could use an update-refresh for the price.',not_happy
id18483,' great location and great hotel. ---- workout room has amazing views of the lower west side. not to be missed.',happy
id18484,' we stayed at the holiday inn select for one week in may ---- including memorial weekend. we had a most enjoyable stay although at first reception had our dates mixed up but soon sorted everything out. the rooms were very comfortable and the pool on the fourth floor was a pleasant enterlude from our sightseeing. we did not have a car so used public transport taxi cabs and organised tours which we arranged on arrival. the staff were very friendly and helpful the breakfastis excellent value for money. internet is free. lcation is second to none. the hotel itself is old fashioned but having stayed at many a modern hotel this one had character and would not hesitate to stop here again.',happy
id18485,' i stayed for business in two separate weeks in february and march. had a great experience. helpful staff free wine hour (a little early - to - but free) a nice bar restaurant in a nice neig. room. very modern decor. first class toiletries and goodies. confortable mattress clean sheets and towels. gym. small but it seems to serve the hotel well. never had to wait for a machine. restaurant. the brick oven pizza was excellent and fast. trendy bar a plus. my only complain is that the wireless internet connection was dreadfully slow in both rooms i stayed in. i def. recommend it.',happy
id18486,' the location is good.there is nothing on the front of the hotel to identify it--no name no address--which i find pretentious and annoying. you only know youre in the right place if you know about the chartreuse-lighted escalator. the public areas of this hotel are lovely--the lobby with the skylit ivy-covered roof the two outdoor bars (one on the --th floor with a view) the cozy library bar the lively dance bar and the attractive though expensive cafeteria. the rooms are tiny but stylish. the size would have been ok for myself traveling alone. but i had three complaints: -. the air conditioning was noisy. every time it cranked up it was like there was a buzz saw in the room. -. the bathroom was so tiny that i could barely squeeze onto the toilet (and im - - !). also the stylish sink fixtures dripped unless you got the lever in just the right spot. -. most of all the bed gave me a back ache that still hurt for a couple of days after i got home and slept on my good mattress. if the above complaints could be addressed (possibly in a different room) i might consider staying there again.',happy
id18487,' this hampton provides free airport transportation. when i arrived at baggage claim i called for a pick up and -- minutes later the bus arrived promptly. the rooms are clean and comfortable - typical hampton inn rooms. the breakfast is better than most hamptons with added variety that you dont see like strawberry is and fresh oatmal. the service is one of the best ive seen. the only advice i would give you is to ask for a room that does not face the main road as it does get noisy. other than that stay here if youre looking for a quick stay to and from the airport.',happy
id18488,' my husband and i spent the night at palmer house when we visited chicago for business. we had some hilton honors points that reduced the room price (a lot) and since we had saved some money we splurged and upgraded to the executive level. boy was that worth it. we were roomed on the top floor at the far back end of the wings. the great thing about the room location was that no one would tromp by there unless they had reason to be there. the bed was soooooo comfortable. the shower? amazing. really - we both came out of it saying wow that was a great shower. the exec. level also has a couple private express elevators that keep you from having to stop at all the other floors on the way down which is probably a nice perk. we both really enjoyed the complimentary exec level continental breakfast and we had just enough space to do our video workout in the hotel room. all the staff members we talked to were super friendly and helpful. the location is awesome. you can practically live in that hotel and never leave the building. there were some downsides of course. some major things to be aware of: - - parking is expensive (but it is downtown chicago so what do you honestly expect? every place downtown is like that.) - - wifi is not gratis. there were - computers on our floor that people could use for free but they were always in use. this does annoy me especially at expensive hotels. (again unfortunately it is downtown chicago so what do you honestly expect? in my limited experience of staying at hotels at this price in big cities nothing is included. so it is on par with my experience of staying at say westin except this room was much quieter.) - - the health club is $-- a day but i heard it was quite nice. if you have hhonors you can get discounts depending on your level of membership. we decided against it. - - the pool looked nice and no one was in there. that had to be because the music in that room was horribly loud and the speakers were blown and sounded scratchy and awful. i usually love to soak in the hot tubs but i had no desire to spend any time in there. - - on the more nit-picky side: my husband thought the exec level snacks could have been better (i thought they were awesome). although we requested non-smoking the room did have a slightly faint odor of smoke to it as though someone snuck into the bathroom and smoked there. we determined that it was the shower curtain but it wasnt a strong smell at all. we got used to it immediately and we did not notice it on our clothing or luggage when we left the building or returned home. the tv was old and had a habit of turning the screen off and on while it was warming up (it stopped eventually). also the potter bar had only mediocre drinks and small plates of food at expensive hotel prices. all in all even with the negatives above we loved our stay and had a great time. i would happily stay at the palmer house again provided i had points to knock down the price and got the snazzy upgrade to the exec level.',happy
id18489,' this is why i am providing a poor rating on this hotel: -. room service - they did not provide rooms with a do not disturb sign . when i stayed in one morning to work i got three separate knocks from room service-paper - i honestly just wanted them to stop bothering me! -. room service - they took away towels each day (without replacing the hand towels) and one night removed the floor mat! this made the floor very wet and slippery after showering (even after putting a towel on the floor). -. wireless charge -. no complimentary breakfast another comment: bed was soft yet firm - i didnt mind this. i actually appreciated the natural light that came in through the windows...',not_happy
id18490,' i stayed here recently while attending a conference at the convention center. initially i stayed because the price was right (make sure and check their specials) but so glad i did! it was about a - minute walk to the convention center with many shopping options along the way and i really appreciated the small lobby little restaurant and friendly staff. union square was a block away and there were were many little restaurants nearby. the guestrooms are not large but i was able to get a jr. suite which gave me more room and i still paid less than the big name hotels were charging!',happy
id18491,' we stayed at the hyatt for - days in early june. the hotel is really big – two large towers. overall it was good but wouldn’t say it was --star (like hotwire said). we got a good price so i was happy but there were a few things we weren’t thrilled about. the walls seemed thin and it didn’t help there was a very young family beside us with crying children. internet is very expensive ($-- per day) which was a turn off to just check personal emails. there isnt a pool which was really disappointing for me. i found the cleaning staff and front desk really pleasant. there wasn’t a single person in the hotel that when asked couldn’t answer our questions. yes i’d recommend the hotel if you got it for less than $--- per night.',not_happy
id18492,' great location. excellent restaurant. had to call for housekeeping every day - and i was in a suite. one day room had not been cleaned by - pm. drives me nuts. rooms near elevator are torture chambers as noise is awful. zippo water pressure in showers. front desk and valet staff are wonderful. balcony on second floor is marvelous at any time of day. club breakfast is excellent. with a few tweaks this could be a great hotel.',happy
id18493,' one of the best hotel rooms we have ever had with a terrific soaker tub and huge seperate shower. robes & slippers a nice touch. this is the only compliment we can provide. casino had all the usual games but operated on tokens the cost of which was not to be found so it was dificult to determine minimum bet. tobacco reek very significant causing my eyes to burn. non-smoking room nicely segregrated to avoid smell but very small leaving you feeling like you are in the gmes room at a cineplex theatre. high rollers room depressing with two unsavory-looking people coming out of it. overall i was left with the impression many people were here to see if they could win their rent for the month. those who did win had a single store to spend their loot in and nothing else close by. food was largely fast food or diner with a single buffet and one high end place. i thought they were underserviced and the food we had wasnt particularly good quality. nothing else to walk to either. a rather isolated location. staff security was exceptionally poor. we were supposed to show our room keys to get to our room but the guard was absent several times and the limit of - per room did not stop the people next door from having a party of -- with music that could be heard throughout the floor. their party started at -:-- and we tried to be tolerant but we could no longer hear our tv by --:-- so called to complain and nothing was done. we called again at --:-- since the noise curfew would have kicked in and a secuirty guard did arrive then. he did a good job emptying the room. we heard him notify security that no further visitors should be permitted for the night yet visitors made their way to that room - more times during the evening. on another note the guest ahead of us in the long check-in line was told that she would have to pay an extra $----night for each of her two very small dogs. really? $--- for two tiny dogs that may not do any damage. ok i get not allowing dogs charging a small extra fee for additional vacuuming of dog hair or charging a large deposit to be applied if there is damage but $--- even if no damage is done?? yikes.',not_happy
id18494,' i wish i had known about this site when my daughter and i went to check out colleges. this is the worst place ive ever stayed. yes it is close to fenway but you better be drunk to stand staying here. we got headaches from the high mold count that took days to get rid of. at the time i was unfamiliar with boston and didnt realize that the city is so small you can stay anywhere on the t line and be convienently located. we felt trapped because the hotels in the neighborhood were booked. my daughter looked around at the eighties decor and filth and said daddy would never make me stay here. i couldnt believe i was spending $----night. skip the chinese food in their restaurant. of course my daughter decided to go to bu but fortunately weve discovered much better places to stay. ive had better accommodations in third world countries.',not_happy
id18495,' this hotel is right on the riverwalk with easy access to all the restaurants and shops. check in-out can get crowded and the valet area is kind of tight for all the cars going in and out but it is a great location to get on and off the highway since you dont have to go but one block off of --. we didnt dine at the restaurant but there is a convenient coffee shop that even has wine by the bottle. the rooms were well maintained and clean everything looked brand new. i would recommend to anyone staying on the riverwalk.',happy
id18496,' this is a very lovely facility that sits in the heart of beautiful san diego. the views from all the rooms are spectacular and breathtaking. centrally located to wonderful restaurants shopping and sporting events. we stayed the weekend of january ----- ----. this is actually our third visit to the manchester grand hyatt san diego. we enjoy the amenities offered and excellent service from staff members. this place is spotless and the grounds are clean and well kept. i must admit that i am not thrilled about the price to pay to park your vehicle overnight at the facility. i congratulate the management of the grand hyatt for maintaining such a beautiful facility.',happy
id18497,' i was so relieved to check out i skipped the idea of writing a review but then after a really great experience this last week at a completely different hotel i decided i owe it to other travlers to write reviews both good and bad. i was at this hotel for - nights which would have been cut short to switch hotels had i not had important business deliveries on the way already and the completely sold out downtown corridor. location - this isnt too bad sitting across the street from the subway and not far from downtown if you dont mind the subway and crazies at night but also not great as there are few options for eats and activities in a short walk is distance and the area is simply dead on weekends youll need to hike or hire travel if you dont have a car to get further out. hotel - very few on site amenities with limited hours make it difficult to camp out for a day or two if needed (working on presentations or just taking a break from a trip). not many delivery options it seemed either. the elevators seem in need of functional and cosmetic repair. service was ok though the communication around an unexpected fire evacuation was extremely poor. hotel room - i was surprised to see the shabby condition of the room. old rusting wallpaper musty stained drapes even lampshades. thick popcorn ceilings and a noisy dusty ventelation system. bed was ok noise from hall mainly not much from surrounding rooms. safety - biggest concern is the lack of fire sprinklers in the rooms; the neighborhood seems not the worst but also not the best and having to run down in the middle of night since a punk teen pulled the fire alarm didnt warm my feelings about any of it either. despite the fancy sounding name this is a hotel begging to be completely made over new services added and life breathed into it.',not_happy
id18498,' we stayed here as a group attending a friend is wedding. i fell in love with this cute little hotel. it is a truly unique experience. it helped that everyone at the hotel was there for the wedding but i certainly fell in loooove with this facility. very cute old fashioned hotel. we had a nice little balcony that we could use. the common area was fantastic. the customer service was awesome too. over all a great experience.',happy
id18499,' lately i have been very careful of where i stay since hotels have become very complacent with their guests. cutting corners and not caring about customer service. but this hotel was #- very clean for the price which was very very reasonable for los angeles. i would definitely stay there again until they start to disappoint me like others.',happy
id18500,' we found the hotel to be very well located as it is a short walk to the walk of fame and kodak theatre complex. breakfast was basic but ok if you could get the less sugary cereal and toast. the room was adequate but it was very noisy you could hear everything the people in the room above us were doing (walking using the tap dropping things etc) so sound proofing isnt great people in neighbouring buildings were also noisy. so if you are a heavy sleeper this is one of the more affordable options. front desk staff were very helpful and the room was clean. we felt fairly safe though wouldve preferred the extra security of a latch lock on the door rather than just the handle lock.',not_happy
id18501,' i stayed at this hotel for two nights in mid-may with a couple of other gals i won this on a priceline bid at a great price. i was excited about staying here but also had a little trepidation because of its young and trendy reputation and we were neither that young and maybe only slightly trendy. while it does live up to that reputation my trepidation turned out to be unfounded fortunately. we arrived at the valet parking and the valets did everything valets should do - open doors unload the luggage - and did it cordially. i went to the check in desk - the two gals there seemed cooly efficient but without much friendliness. the guy that checked me was more pleasant a brief credit card glitch was handled quickly and without fuss. we needed and got a deluxe two queen bed room on the -th floor of the main building (the only two bed rooms are deluxe queens in the main building) but were told there wasnt room for a rollaway. i think we could have squeezed one in but it would have been tight. the room was a decent size not very large or small. it had a desk with vase and (fake) flower a tv stand-cabinet nightstand and a mini-bar refrigerator. fortunately the mini bar didnt have those motion sensors so we could put other stuff in it. although we didnt consume anything from the mini-bar the prices were pretty decent for a hotel. the nightstand was a little beat up but otherwise the furnishings were in good shape. there was also a cd player which was good for us as it was kind of a musical trip and we had cds with us to get in the mood. the room is color scheme was in chocolate brown- grey-light beige cooly stylish. the room came with a pill bottle on the nightstand filled with beige and white m&ms. there were two phones in the room but one didnt work. i liked the bathroom a lot - while it wasnt very large (about the size of one in an old city apartment) i liked its style and it had nice toiletries. the view from our room wasnt much but at least there was somewhat of one - i wasnt expecting much of one because id pricelined it. service was good - they handled getting our luggage from car to room and requests for things such as extra towels and glasses (there were only two of each) were handled promptly. one thing that didnt work (or barely did) - the in-room wireless internet. i dont know if we were in a dead spot or if it is like that throughout the hotel. however there are two countertop laptops connected to a printer in the check-in lobby use is complimentary. wouldve been nice to have had stools to sit on while using them rather than stand. the common areas of the hotel are dark - very dark particularly the main lounge-restaurant area. a bit of a pity as it was harder to see the classic old details in the interior architecture. we did eat a late lunch at the hotel is gourmet burger restaurant -- degrees and i must say that was a delicious messy burger and great chocolate milkshake. the pool area was very nice - while we didnt swim in it we went to the pool bar on a quiet monday night which made for a mellow time relaxing poolside on the chaises having a couple of (pricey) drinks. the bar hostess was very nice as well. in all it was a nice experience staying here feeling somewhat pampered - id do it again!',happy
id18502,' stayed here for two nights on a recent business trip. the rooms are good size and so is the bathroom. this hotel has a nice lounge-bar area. the day i was there my room didnt get cleaned until -:-- pm which was a bit ridiculous. parking is free but the lot is not equipped with little ramps at the stair platforms so you have to lift your luggage rather than rolling it.',happy
id18503,' stayed at the alexander inn over the labor day weekend. i was in philly for a conference at the convention center and was looking for a hotel within walking distance with breakfast and wi-fi. alexander inn fit the bill. the room was clean and i didnt encounter any of the problems mentioned in some reviews. the hotel is close to most attactions--chinatown independence hall penns landing rittenhouse square shopping. the hotel is certainly not the four seasons but if youre looking for an affordable alternative to chain motels (e.g. holiday inn choice hotels) i would certainly recommend the alexander inn.',happy
id18504,' really great hotel but cheaped out in a surprising way. used up the shampoo and mouth wash and you think they would repalce it but did not. even motel - replaces the shampoo but not these guys. great hotel but questioning the managment here. friendly staff but poor management. will hit the staff for more shampoo in the morning but at this price should not have to ask.',not_happy
id18505,' we had a studio suite with a queen bed. it was a huge room with the bed way at one end and the desk at the other. there was plenty of space for there to be a couch and coffee table but instead it was just large empty space. which was fine but the bathroom was comically small. probably the smallest shower ive ever seen in my life. if they were to remodel it would make sense to take up some empty space in the main room and use it to build a shower and bathroom that a normal human could use. if theyre going for the smurf market they have it down. everything else was great. location was excellent got a great deal from expedia staff was friendly and helpful. wed stay there again.',happy
id18506,' my wife & i decided to take a trip and we read all the reviews got a decent deal and decided this was our best bet. we were not disappointed. this hotel is actually part of the old cannery and is right next door. the hotel service is outstanding. we received a king deluxe room with one of the old-style brick walls on one side. one of the most comfortable beds i have ever slept in. the cable car turnaround is one block away i highly recommend a --day muni pass if you are there for the weekend. you can easily walk from the hotel to all of the fisherman is wharf activities even all the way down to pier --. there is fast food sea food a blues club even a hooters all in the same area! if you are wanting to stay in the fw area this hotel will fit the bill nicely. do be prepared to pay for bringing your car: $-- per night added to your hotel bill but the valets are very polite and efficient. complimentary wine tasting from - to - in the lobby but we missed that both days we were out exploring!',happy
id18507,' had a great few days in san diego made perfect by this wonderful hotel.from check in to check out you can not fault it.rooms very clean and modern bathroom perfect .i really enjoyed the pool area good food and great service.mary jane is restaurant was great for breakfast (try the breakfast burger!!)',happy
id18508,' we stayed at the staybridge suites sorrento mesa in april after my nephew is graduation from the marine corp boot camp. we had a lovely - bedroom-- bathroom suite which was just perfect for all of us. we gave our new marine the bedroom with the queen bed since he had just come from - months of sharing barracks with over -- other marines! he really enjoyed having his own room and bathroom for the first time in - months! this hotel was beautiful and we really enjoyed our stay although it was too short. the breakfast was delicious many great choices. my nephews enjoyed the pool. the hotel has a great workout room and free laundry facilities. if i ever am back in the area i would definately stay here again.',happy
id18509,' the hotel is perfectly located in downtown philadelphia rooms are really spacious fully equipped staff is absolutely kind gentle and always ready to help in any way. maybe it should be time to renovate a little bit but sill keeping a high level. car park is available in the same building and is only valet parking and unfortunately quite expensive although has a connection with the hotel (you can charge the room too). the pub english style at ground level of the hotel has great selection of beers and decent food serves also breakfasts not same level as the hotel anyway.',happy
id18510,' i stayed here for a conference and the hotel was very nice. the hotel itself is beautiful. it has balcony siting areas that overlook the riverwalk. you can sit and read a book and relax. standard room. clean. big bathroom. you can walk everywhere. i walked to many shops the mall and convention center. the zocca restaurant was wonderful. i ate an early dinner outside on the riverwalk. so peaceful. service was great also. no issues.',happy
id18511,' the hotel was nice. however upon checking in there was a band concert in town and the hotel was packed full of high school kids. i asked when checking in if we would be on the same floor with them. we were told that they were on a seperate floor than we were.....wrong. they actually took up two floors of this hotel and one of them was ours. however they were really not that loud and the stay was rather pleasant. we will be staying there again if we come to town. this hotel is right across from seaworld and easy access to other fun places. there is also a resturant attached to the hotel which was ok not the best but it was free (they gave us coupons). i suggest getting there ealy on the weekends since they have buffet style food. over all it was really good food.',happy
id18512,' my friend and i stayed at the comfort inn downtown dc for a week when we visited washington dc and found the hotel very nice and conveniently located near all the places we wanted to visit. many were within walking distance and buses and metro were close by as well. the staff was very helpful and made us feel very welcome. breakfast was good with healthy choices available and our room was comfortable. we will stay there again when visiting washington dc.',happy
id18513,' just back from a five night stay at the wonderful affinia dumont. the weather was hot for our stay and it was great to get back to the air conditioned room which was so comfortable. we were three women on a shopping spree and the doormen were so heplful when we arrived with our shopping. especially christopher. also ronaldo for getting us a taxi to the theater. like all the other reviews no complaints with the housekeeping or reception they were excellent. the area itself it so safe with the murray hill market just at the corner for stocking up on water milk etc. will definitely go back to the affinia dumont.',happy
id18514,' the hotel is a great deal. the location is awesome the service was very friendly and the rooms are pretty spacious for an older hotel. as a bonus they have a complimentary continental breakfast that was stocked with way more than just the standard rolls and coffee. i would definitely stay here again.',happy
id18515,' really a fun place to stay!!! we had a guitar and blank sheet music in our room ( in case we wanted to compse or perform. spent - nights there for our daughter is wedding week-end. the restaurants in the hotel were great. the staff was so helpful and friendly. a great time was had by all!',happy
id18516,' i have never stayed at a hotel with such friendly helpful staff. from check-in to harbor cruises to restaurant suggestions everyone was wonderful. jean-paul had - separate shuttles arranged for us prior to our arrival which went very smoothly. denise quickly checked in a group of - rooms putting us on a low floor as i had requested. i received an e-mail from tara after we left telling me she hoped we had a nice cruise. the rooms were great but what made our stay so special were the friendly staff. our group thought i had done a great job arranging everything but really it was the staff that made everything go so smoothly.',happy
id18517,' my boyfriend and i stayed at the westin at the end of january ---- and loved it. i had emailed the reservation team from the uk and requested a corner room after reading reviews on this site. when we arrived it had been noted and we had a fantastic room with an amazing view(we could see the empire state the hudson river and times square). the staff were very cheerful and there were no delays checking in.the heavenly shower was our highlight we were like shrivelled prunes we stayed in there so long!shula is restaurant also deserves a mention the evening meals were gorgeous. i am very fussy with steak and can safely say the fillet steak they served me was the best ive ever had. my partner ate the --oz steak and got into the --oz club. the side of creamed spinach was also delicious-and huge!the location of this hotel is perfect we got the bus straight from newark airport to the port authority stepped outside and there was the westin.we love manhattan and try to visit twice a year. now we have stayed at the westin times square we will try to book here each time.',happy
id18518,' this is no place special and very pricey for what you get. the parking is -- dollars a day and they dont tell you that until you arrive. the parking for me was much more since i had a cigar box in the back seat floor board full of old and rare zippo lighters that my father left me when he passed. i had them there because i was going to ship some of them to his brothers and they point blank stole them!!! the are is disgusting! plan on being hit up on every corner for money and for some it may be intimidating.our final bill a night was $---. there is now a city tax added on most thing + the regular state tax. sf and parc -- you will never see a dime of my hard earned money again!!! i can think of much better places to spend my bday than this place in the future.',not_happy
id18519,' i booked this place mainly based on location. its off the beaten path of times square but still walking distance. wanted a nice place to help celebrate a dear friends birthday. i arrived early and was checked in dropped my stuff off. room wasnt ready. so we went and brunched and were called as soon as a room was available. upon getting into the room the room was small. but it was so well laid out it didnt seem small in the least. what a most effiicient use of space. the upscale bathroom amenties had my friend and i fighting over them. but since its his birthday he got them. between shows we were greeted by some amazing tasty cookies waiting for us in the room. after the -nd broadway show we saw went back to the room to freshenup and hit the clubs. but the combination of walking around and the comfy comfy bed we called it a night. shame but next time i come back i am definfately staying a longer time!',happy
id18520,' i am always on the look-out for a clean comfortable convenient friendly quiet upscale-contemporary hotel when i travel (since i travel alot). recently in sfo for business this was a real find. not only was the bellman helpful and friendly but the desk staff also. the i-net connection was a breeze (available on any floor) and its free! they give you a password at check-in and cables if needed. they also have a dvd movie library available. i also loved having a cd player to listen to music in the evening. since this is a newly constructed hotel they installed special double pane windows that muffle the sound and although the cable car bell could be heard during the day it was very quiet at night. the down comforter and pillows were a treat and the second pillow is not down (in case you are allergic). our room was spacious and everything said in other reviews is true. it was a nice suprise to have aveda products in the bath robes and frette linens on the bed! if you are in need of a small meeting room their boardroom is state of the art with no extra charges for wireless. parking; valet at $-- is normal. you are in the city. stay up the hill a little ways and it is $-- per night! continental breakfast was perfect. even with the tons of wonderful eateries close by we stopped in one evening for a light dinner and drinks at the restaurant and had the most wonderful foie gras and seared scallops. we will definately be back!',happy
id18521,' stayed here for a week during a conference and then a couple of additional days with the family. even though the hotel had just went through an extensive renovation i had problems with two of my rooms. first room had an a-c unit that sounded like a jet engine and woke me up in the middle of the night... hot water in the shower didnt seem to be readily available either as it was on a permanent lukewarm setting! mentioned this to the front desk and they offered me one of the accessible rooms. i typically dont go for these but found this room to be quite nice quiet and usable for both those with or without any mobility issues. after the family arrived i moved to a different reservation and another room-floor... the new room had the same disappointing (lack of) hot water problem as my first room and a toilet that ran constantly. another call to the front desk and the toilet was fixed... hot water not quite and yet another call-visit still didnt fix it -- couldnt be bothered after that point to call for service again as this was clearly something that wasnt going to be fixed in my visit. would have appreciated if management kicked in a few bonus spg points for the trouble sadly this was not the case. overall the hotel looks good... definitely some hints of a rushed renovation which would bother me if it was work being done on my own house. room service was good and speedy. bar fridge was helpful especially after the family arrived... ralph is supermarket just around the corner from the hotel. approx -- minute walk to the convention centre which i preferred over the shuttle busses... gaslamp quarter close walk as well and restaurants everywhere. big shopping mall immediately next door with pharmacy and starbucks so pretty much everything is covered. if you bring your car its valet only and quite pricey but the guys were quick and efficient and loaded the car with cold bottles of water. sd zoo is a quick drive away with a huge free parking lot.',not_happy
id18522,' the library hotel was our second choice after not being able to get reservations at the french quarter apartments in hells kitchen. we based our decision to stay here purely on trip advisor reviews. the hotel is exactly what you see in the pictures….no opulent lobby or leisure amenities but rather a smaller style hotel with what we would class as being ‘a more conservative vibe and interior’ in the common areas. we stayed - nights in the junior suite on level - and i must say the room was lovely. nice to get the extra space with plenty of storage room for a lengthy stay and very good bathroom amenities. the room was definitely the highlight for us and of course the view of madison ave and the library…but perhaps don’t compare this to a $--- a night room you would get in melbourne-sydney. there was noise from the street but hey….you are in nyc. we expected this and it did not have any negative effect on our stay. the location of the hotel is excellent and the staff very approachable. breakfast - don’t expect a big buffet. it was simple but very well done. we did not take full advantage of the cheese and wine each night mainly due to the more conservative atmosphere. i think if this type of service was provided in an area with couches and a more ambient mood it would feel more relaxed. i don’t want to say anything negative about the hotel as we really did enjoy our stay but as a -- year old staying in nyc for the first time i were tempted by the grander style of hotel which we passed during our stay i.e. the plaza-the bowery-the gramercy park. we confess that we did walk passed our first choice in hells kitchen and were very impressed with the bourbon bar below and the restaurant row so we would give this a go next time. thanks to the library for a comfortable stay – our comments are based on our taste only.',happy
id18523,' we paid $----night for the non-refundable advance purchase rooms. nice view walk to three metro lines within five to seven minutes. birch and barley a block and a half away. nice pool outdoors heated. good location excellent value for washington dc.',happy
id18524,' i travel -- days per year and staying in sfo there simply is no better place than the st. francis. although the prices for other stuff....food etc is high the location coupled with the quietness and quality make this hotel the top. close to the bart in union square on the trolley line. great place.',happy
id18525,' the muse was the perfect place to stay for a surprise --th birthday party-girl weekend in nyc. we were in a double premier and it was more than enough room for - girls and their shopping. the bathroom was huge and the beds comfy and roomy enough to share. the wine-beer reception between --- was a great way to end a long day of shopping and sightseeing. the staff were all very helpful in providing restaurant suggestions extra umbrellas and whatever else we needed. we would definitely stay again and do highly recommend! split between - girls also very affordable!!',happy
id18526,' we stayed for - nights and had chosen it because of the location and reviews here. we were not disappointed. i cant add much except to endorse the many positive comments already made and to give a special mention to patrick on the front desk who was always welcoming interested and informative throughout our stay. if we have a minor criticism the bathroom is looking a bit dated and could do with a refresh but this did not detratct form the overall quality of our stay. noise was not a problem although we were there at a quieter time of year. we would recommend and definitely stay again.',happy
id18527,' we stayed november previous - of us sharing one room.very basic and small but we did get a good deal flight and hotel - nights - days.no frills but its a bed at the end of being out sightseeing all day.on the plus side central location and breakfast provided in the small entrance area which saves you going out in the morning to find somewhere to eat.near times sq and broadway.near train station also.',not_happy
id18528,' in an excellent location near madison square garden and penn station so was easy to get to anywhere in ny. also near macys! room was good size and modern and bed was very comfortable. we went for new year and stayed for - nights and havent got anything bad to say about this hotel. we enjoyed the free breakfast there was a good variety and it meant we could get out and about sight-seeing much quicker. staff were very pleasant and held our cases all day after check-out as our flight was not until late.',happy
id18529,' after ---- + reviews everything has been said. so what to say. first of all as ta crowd we have to thank ourselves by writing all this reviews. this number of reviews can only give you the true. second it is a win-win-situation for a hotel in this case the smaller casablanca that they are following the reviews at arm is length and has the challenge to keep up all the excellent things and never fall short. that is the business and the public is tough and critical from the door till the departure! with expectations due to the reviews.the management and the crew is understanding this very well. we stayed - nights room --- standard room new york style not to big but nice bathroom very good douche and hot water wide shower curtain no wet floor -- inch flat screen everyday clean towels linen room spotless on the backside very quiet. welcome letter from the management with their phone numbers. out of the streetcar jeffery is to see you. jose our nice room maid was knocking at the door on arrival date asking for everything is fine towels enough? etc and both no giving any impression to chase for tips! breakfast is very good and enough you can take what you want and there is always enough and there is always the full attention for everyone. this team is excellent in managing the buffet tables and everything as it is the same for the afternoon wine and cheese. location say -- steps away from time square and theater district --nd -th and -th subway crossings for up and down walking range up to --th down to --th and further. no cab needed. and even if time square and broadway shows are not our first choice the -nd floor therapy hall of fame with her services as -- hour coffee tea fruit etc. the wine and cheese sessions and the attention from the front desk will give you that feeling coming home and take a break. well done. and that all ends up with the extremely difficult to get label of my wife:… i want to stay here again! by the way lots of nice guests. only negative is the noisy airco.',happy
id18530,' ive stayed at several embassy suites in the past and was not impressed once i got past the lobby. this one is new fresh and fabulous! the rooms were clean and spacious enough. the beds really comfortable. a girlfriend and i needed a getaway and the price was right. we had a suite w- two queen beds separate living area and kitchette. even the bathroom was spacious. we were on the --th floor with not such a great view but the proximity to the riverwalk was great. breakfast and hour were included and were both fine (although not exceptional). we did require much in the way of service but check-in was quick and painless and everyone we encountered was very nice.',happy
id18531,' the hotel location and the room accomodations are good. clean room with comfortable bed. have stayed here many times over the years but the service quality seemed to be average at best. delays at check in to check bags and to retrieve bags. after the first night we were told that we needed to change rooms because the upgrade was available only one night (even though we specifically asked about this when checking in). very inconvenient to pack up and our new room was not available. no sincere apology. luggage storage room was left wide open with no one monitoring. taxis do not regularly queue up out front. after waiting ten minutes i walked up library hill to get a taxi myself. taxi driver said that taxis dont like to wait by hilton because door man gives good fares to towncar-sedan drivers. seating and service at breakfast on saturday a.m. was very slow. my prior experiences at this hotel have all been good but on this one definitely not a - diamond experience.',not_happy
id18532,' i really enjoy my trips to the luxe hotel sanctuary spa. the pool area is very peaceful and beautiful. excellent service from all of the spa staff make every visit great and they really make us feel relaxed. i really recommend this spa for a relaxing day of pampering yourself .',happy
id18533,' room is great for price and number of stars. lobby is cold. breakfast is very good. gym is superb bar at the top is somewhat stylish with great views bud bad service. location is amazing. valet parking is expensive but there is cheap alternative across the street. first night the room on lower floor was very noisy (they did get the insulation wrong) so we had to move at -am to a higher floor which had no problems with noise (rubbish men lingered below our window for more than an hour). second day the room was not cleaned and we realised at -pm by which time it was too late for them to clean. they did give us free breakfast (and also offered to waive the rate for one night but our rate was prepaid) . would give it - stars for the price etc. but they lose a star for insulation and bad housekeeping on one day (to be fair the room was spotless for the rest of the days)',not_happy
id18534,' i recently stayed here for - nights. the rooms were spacious clean and air conditioned with facilities such as an iron and ironing board fridge microwave and coffee maker - no kettle though to make tea! the only problem we had was the room we had booked was not available on our -st night so we had to check out the next day at -- noon with our correct room not being available until -pm. this was a little inconvenient and the staff werent particulaly helpful about this. however at all other times we found the staff to be pleasant polite and helpful. the hotel is just off broadway and about a - minute walk from times square. -th avenue is a - minute walk away and here you can find some good resteraunts that are reasonably priced. i would definatley recommend pygalls for breakfast! as for the elevators the - main reception ones were always busy. however at the end of each corridor is another elevator we found these were always free and it was an extra -- second walk from the main elevators!',happy
id18535,' this is my -st trip in nyc and it is a solo trip. i feel warm and safe to stay in the hotel. what i like about the hotel: - close to both subway and airport bus stop - the district is busy but rather safe - all food- snacks provided are of high quality - computers with internet access - nice little touch such as daily weather forecast - warm ambience - staff are nice and helpful can be even better if: - larger room size (i stay in single petite it is really petite --- sq ft) - some hot dishes in breakfast all in all i feel the determination and sincerity of the hotel to provide gd service to customers. i would pick the same hotel if i have the option to choose again and i would be to return if i have the chance to visit the city again.',happy
id18536,' i love the roger smith hotel for many reasons. i first stayed here in the mid-----s and found it to be so warm and comfortable. i did not have the opportunity to return to the city again until christmas ----. then i came with my husband and daughter ~ their first time to nyc. to my surprise it was just as i remembered if not better. the front desk staff made us feel like family ~ especially sophie!! they shared suggestions for restaurants and activities for our family. the maid service was excellent. the ladies took special care to all the details in our room. each night we returned to the hotel was like coming home. thankfully i have had the opportunity to stay at the roger smith several times in many different rooms. i like all of them for different reasons ~ because no two of them are the same!! the location is perfect. the rooms are large and comfortable. the staff is warm and professional. each trip to the city has given us many wonderful memories. while we visit for many different reasons the one thing we dont want to change is where we stay. well be at the roger smith!!',happy
id18537,' we stayed at the beekman tower for a long weekend at the end of april. we can only agree with the other reviews. the suite (- c) was huge. we were expecting a large suite but this was really more than expected. it included a full kitchen that even had a dish washer (and yes: detergent was included). it had a master bathroom and a separate half bath. the staff was nice in a sincere way. no problem checking out a couple of hours after check-out time. the only thing that we were less happy about was that our room was on the -th floor. we had requested a higher floor. however the bedroom window was turned towards a quiet street so after closing the doors to the bathroom and living--dining room we hardly heard any traffic.',not_happy
id18538,' i stayed in the hotel with my wife for a job interview. early in the morning we checked out the hotel. my wife attended the interview and got selected. after interview my wife want to update some information on online application and we dont know where to go for internet. what we did we came back to the ramada hotel and requested one of the staff to allow us to stay in the checked out room to use the internet because still there was time for check out. the staff agreed and gave - hours to use the checked out room. my wife was so and she was so comfortable with the staff. however we stayed in the same hotel for that evening and the following week with one of our family friend who also got selected. we personally feel the hotel is our luckiest. the hotel is very convenient and near to business places. i will give score-.----',happy
id18539,' we stayed here for the last three nights of our -- day tour of the us. lovely room - a luxury king - very spacious and airy simple decor lcd tv (although not the best quality to be fair) and bose radio. bathroom was quite glitzy with lots of marble and a baby tv but was perhaps a little cramped. room was cleaned well every day and same-day laundry was returned to us as required. we used the complimentary car to take us to dinner one night which was a really nice touch. we used it again at a cost of $-- to take us to the airport - very good value compared to using a cramped taxi and the driver was great. however in my honest opinion this had to be the most soulless hotel i have ever stayed in - especially in the pacific bar. located within the lobby it was as if every last shred of atmosphere had been sucked out of it by an industrial vacuum. the staff were robotic the setting sterile and one is fellow bar flies appeared to consist solely of disillusioned travelling businessmen. the restaurant which wed planned on trying prior to our stay never had more than three of four diners in it and the staff in there looked bored to tears. for our evening tipple we wandered up nob hill to the mark hopkins - a proper cocktail bar with music lively staff and a fantastic view. might be tempted to stay here next time. having said that there was one big thing in the pan pac is favour - it wasnt hit by the istriking hotel staff in the same way as some of the larger hotels so at least you didnt have to cross a picket line to get to your room on a night! this is definitely a business hotel despite the leisure packages that it touts. as tourists we felt a little isolated here.',not_happy
id18540,' i stayed at the roger smith hotel for - nights over the weekend and mid-week in november ---- travelling for work. the hotel is centrally located in manhattan close to the chrysler building and central station in a district with some upmarket hotels nearby. the staff at the hotel are friendly and helpful but often spoke spanish in front of the guests when discussing a guest query-which is a bit off putting as you didn’t know what they were saying. the room i stayed in was large at the rear of the hotel as i was assured this was the quiet side of the building. the hotel is generally very noisy. firstly because all rooms on the quiet side of the hotel have adjoining doors to the next room with no noise proofing between rooms. generally you feel like you are sleeping in the same room as your neighbours and could hear everything. also the windows leak in as lot of noise; from the large air conditioning units of the neighbouring building to every police siren or car horn on the street below can be heard all night. the room itself had a large and comfortable bed nice linen coffee and tv facilities and a large tv. there was also free wireless internet which was useful. the decor was a bit tired and the carpet dirty-felt like you didn’t want to walk on the carpet in socks. the bathroom was large by new york standards with a bath and shower nice toiletries provided. this hotel would be fine as a low - star hotel if it wasn’t for the noise problem. it really is quite impossible to get a good night’s sleep and is not recommended for business travellers or light sleepers. i left the hotel feeling exhausted after nearly a week of no sleep.',not_happy
id18541,' a great value very clean and the staff was the best. we left our car at the hotel for free for the week while on our cruise.',happy
id18542,' right on the water - beatles stayed there in the -- is. staff was friendly and helpful. room was very comfortable clean but a bit small (which was no problem) - the bed was fantastic with feather pillows an option - bathroom was beautiful - bath-shower products outstanding - plush bathrobes. small balcony with view of harbor - woke up on friday to see a cruise ship docked next door! on the other side of hotel just a short walk was the victoria clipper dock where we took the ferry to victoria on saturday. location was perfect for us. restaurant was delicious with a good selection of local fare - elegant dining in a casual setting overlooking the water. breakfast and dinner were outstanding. alcoholic drinks were generous with a wide range of liquors available. wait staff well trained friendly and knowledgeable. lounge was comfortable on tuesday when we first got there but as the week progressed it got busier and nosier. seattle was very pedestrian friendly and we found we had no need for a car (parking was $---night) - we turned in our rental after the -st day. what a vacation - no driving. took the ferry to victoria bc and then a bus-ferry to vancouver bc which left us - short blocks from out hotel there. there was a free bus that stopped right in front of the edgewater and ran along the water front to the older part of downtown. most of the city is public transportation (from pike is market down to the football & baseball stadiums) was free during the day.',happy
id18543,' if im going to throw down $----night for a room i expect the wireless internet to be free; not an additional $---day. im an online student and need access to internet service everywhere i go. not to mention there was a clear lack of management. cleaning crews struggled with cleaning. we walked by a dinner platter located outside the door of a neighboring suite for - days before we finally had to call and ask someone to come pick it up. although the view is nice this hotel is overpriced and not well managed and the hilton chain needs to wake up and realize they are ripping people off!! even motel - can offer free internet or starbucks for crying out loud and theyre not charging hundreds of dollars to stay in a stinky unkept mess of a hotel. i would not recommend this hotel to anyone.',not_happy
id18544,' the hotel in general is good. it has everything but the room is quite small. i thought it was really good according to the pictures. but when i got there it was quite disappointed. i didnt mean it is not good but just not as good i as i thought.nothing else to complain.',not_happy
id18545,' the only good thing about this hotel is that it was clean. this hotel was old and not old in a good way. you can tell that there hasnt been any major renovations since it is opened. there were holes in the walls and carpet leak marks on the ceiling and chips in the furniture.',not_happy
id18546,' yes the rooms are small (same goes for most places in nyc); reserve a deluxe and youll be fine. the rooms are attractive and efficiently designed. loved the shower and it is a clever use of space; but better suited to a couple rather than a family. very nice to have breakfast included (hard boiled eggs fresh fruit bagels pastry cereal etc). what sets this place apart is the staff. outstanding! the concierge staff is especially good and really helped us maximize our visit. thanks jimmy! all of the staff went out of their way to make guests and comfortable. nice location with easy access to all the sites yet surprisingly quiet. had a room away from the elevators; we slept really well and the bed and pillows were very comfy. thanks to all the sanctuary staff for making our visit memorable!',happy
id18547,' room cold-heat controls worked but air was still to hot sleeping was not good. one other thing was the kitchen closed down at -:-- pm on wed (--sept--) i was told --pm when i checked in i walked into eating and bar area and waitress said kitchen closed .',happy
id18548,' there is certainly a lot of history associated with this hotel. the location is excellent and the service when i stayed there was outstanding. the rooms are spacious and well appointed. although some of the age shows it also tends to project character. the executive lounge offers nice hors doeuvres and a fine breakfast. however the lounge is windowless and dark--it is almost uninviting in that respect. the biggest hit i have against this hotel is the fact that they had a large gathering of high-school aged business professionals of america participants. i have nothing against this whatsoever but the hotel staff seemed stymied and ill-prepared to accommodate this group. it made me wonder if the opportunity cost of drawing a convention (while forgoing service quality) was worth it. the omni hotel up the street would have been a better alternative against with the hilton ft worth simply cannot compete. i will willingly stay here again.',happy
id18549,' the hague netherlands october ---- my wife and i had a wonderful stay in manhattan from october - to october -- ---- during a weekend in the blue moon hotel --- orchard street new york ny. this hotel is a beautifully and lovingly restored old tenement building as part of an art restoration project which has made the hotel very cosy and romantic. the hotel is conveniently located within the up and coming area of the lower east side just north of downtown manhattan in walking distance from hip and trendy areas like little italy soho tribeca west and greenwhich village and the meatpacking district. we liked it that the hotel is located away from all the tourists traps and madness of the downtown and midtown areas. the hotel is very well maintained full of character with a lot of attention to detail and radiates the ambiance history and atmosphere of this originally yiddish neighborhood (lower east side) and new york in general. we stayed in the louis armstrong room overlooking orchard street which was overly comfortable clean and spacious with lots of tasteful and stylish decorations in line with the history of the building. visitors are welcomed with a complementary glass of wine morning breakfasts are very good in new york style with juice fruit bagels pastries tea and coffee. the hotel staff was very friendly provided excellent service and we especially thank paul sheesley for all his cheerful chats assistance knowledge and wonderful recommendations for our daily excursions and places to wine and dine. paul you made our new york trip a unique experience and one never to forget!! on returning to new york we look forward to our next stay in the blue moon hotel and we recommend the hotel to anybody visiting new york and likes to experience a unique boutique style hotel in the lower east side new york.',happy
id18550,' after looking at over -- hotels on the computer i picked the sanctuary. the location was great. parking was directly across the street and cheaper than the other hotels had quoted in times square. the staff was outstanding. everyone was pleasant and super helpful. hotel rooms were very modern and super clean. i would have to say that everything about this hotel was absolutely perfect except i prefer a bigger room (although the layout of the room was great for its size). if you want a more personal experience from a staff that seems to genuinely care this is the place. being in a place like new york for the first time it was nice not to have to have any stress over the hotel accomadations or parking. i will not even inquire of another location on a return trip unless they are sold out.',happy
id18551,' i travel often ... mostly for business. lately most of my hotel stays have been just ok . many were below that standard. on the contrary the westin austin at the domain exceeded my high expectations. when i arrived the group i was with made me two consecutive reservations instead of one. the receptionist said no problem. ill fix this right away. the next day at our group is lunch i asked the server if the soup was gluten free (my allergy). the server came back after having checked with the chef told me the soup was fine and that they were making me a special salad (all without a request). everywhere i went staff members greeted me with a smile ... often asking me if they could help with anything. summary it doesnt take much to satisfy most of us guests. however when the staff tries even harder the experience is refreshing. thank you westin!',happy
id18552,' my family of - stayed here - nights as part of our san diego trip and we could not have been more pleased. to keep things short here is the summary.... -clean rooms with plenty of space and full kitchens -super quiet -friendly efficient helpful staff -great breakfast with some daily variety -super clean pool hot tu and kids play pool -nice evening reception (m-th) -feeling of security -less than -- minutes to almost everything -easy on-off highway we usually stay at es but this place was awesome! as they say in socal no worries.',happy
id18553,' my daughter and i stayed here for - nights. there was a minor problem with our room which was attended to very courteously. the room we were given was excellent it was very quiet not a great view but well worth a decent nights sleep. the staff were exceptional i felt very comfortable at all times. the breakfast in ricks cafe is a great bonus as is the tea-coffee available on demand there too. this was my daughter is first visit to ny for her --st birthday and the hotel acknowledged this as well thank you for making this a great trip.',happy
id18554,' on a recent trip to memphis for a wedding my daughter had booked us a room with two beds. we arrived in the evening to find that we were in a room with one bed and a pull out sofa. inquired at the front desk as to why our reservation had been changed and we were politely told they had sold out!! our room was booked months ago... they were nice enough the following day to finally accomodate our original reservation. the ---% satisfaction guarantee was not offered at any point. upon check out my daughter informed them that they could go ahead and invoke it which they begrudgingly did. two days later they call my daughters boss to inform them she is not welcome back at the hotel. apparently this hotel staff takes it upon themselves to do whatever they want with your room reservation some of us are not as important as others. this is a terrible way to be in customer service that states when you book a room it is guaranteed!!! the location is great but with so many other hotels near by we will take our business elsewhere from this point on.',not_happy
id18555,' the reservation for this hotel was booked thru hotwire as a - star hotel. when i arrived at this hotel i was highly disappointed. the comfort style and appearance of the guest rooms is that of a motel. judging by the appearance of the outside of the hotel and the lobby you will be deceived into believing that the hotel is a true - star nice newly renonvated comfortable hotel (altough half of the lobby is out of service and under construction). once entering into the room you will think you are in a motel - or econolodge or some second rate motel from the ----s. the beds are the comfort level of bricks i was afraid to take my shoes off and walk barefoot on the carpets. the boxsprings had safety pens holding them together the beds had only a set of thin sheets. i immediately had my money credited back to my account because i was so dissatisfied! the entire hotel needs to be renonvated and updated. if you are planning to stay for one night before getting on the road maybe but a - night vacation no way! i dont care that i only paid $---night thru hotwire i still paid for a - star hotel...i received the same rate thru hotwire for the same - star radisson down the street which was beautiful & comfortable!!!!! staff was friendly but stay somewhere else for the comfort and peace of mind!',not_happy
id18556,' i had read many reviews about this hotel and was pleasantly surprised with this holiday inn. the best surprise was the location: very close to the cruise ships. we were closer to our ship than we were to the lobby of the hotel. we walked to seaport village for breakfast outside. the old town trolley was right across the street. bikes to rent in our building. just a beautiful view of coronado as well. this hotel is not posh. it is a pretty basic holiday inn. front desk was nice and quick. our room was actually very small. but it was clean with a great view-balcony and the location was perfect for cruisers. i highly recommend this location for a pre-cruise stay.',not_happy
id18557,' great location friendly staff but awful rooms. bed was awful plaster falling off walls dreary rooms smelt awful. one gets what they pay for. over priced for quality of room. only decent thing is the great location. tv was awful dull hallways bad experience. will never stay again.',not_happy
id18558,' it is been nearly eight months since i stayed in the carter hotel and my experience there most people wouldnt believe. - - hour wait for check in - ignorant and antagonistic staff - labour day weekend murder - dirty rooms i had been working in san diego for the summer on a j- visa and finished the summer with a few days in new york. the parents of the friend i was travelling with offered to pay for our hotel in new york as we both had little money and some of my family had helped us out at the start of our journey with hotels and hostels. when we arrived at the hotel i allowed him to deal with the receptionist as he had the bookin details. we were both tired from a lengthy day of travelling and were looking forward to getting washed up. we were made to wait for three hours on our room. the receptionist spent the three hours giving us a variety of different excuses why we couldnt be given a room. at first he was suggesting that we had no booking made yet we had proof (admittedly we had to search our luggage to find it) he then suggested that we only booked the room but had yet to pay for it that the cost of the hotel was not charged to the credit card over the internet and then when we had contacted my friends parents and gotten the credit card details to pay there and then and possibly again they proceeded to inform us that there were no rooms available for us at that time. throughout this the receptionist was excessively ignorant and antagonistic. in the time we spent waiting in the reception there were numerous other confrontations between members of staff and guests. i recall one scottish couple leaving the hotel in disgust marginally over the thirty minutes for a refund as they couldnt get back into their room as the key wouldnt work. before i get to the room i should make it clear that the night before i was to stay there there was a murder in the hotel. i would include a link to a report about the murder but i am going to assume anyone interested can use a search engine and youll see that i am not lying about it. it was labour day weekend ----. there wasnt even the sense amongst the hotel staff to get the cops to take the body out through a back exit instead it was removed through the main lobby of the hotel. like so many have said before me the rooms were disgusting never cleaned old and shabby the bath was disgusting the tap didnt work well there was food on the floor of the bathroom and we generally didnt feel safe or comfortable in the place.',not_happy
id18559,' stayed in this hotel for - nights on a work trip positives:  location – very strategic; located right opposite the office i was going into which makes it so easy every morning; its right across from the ferry terminal; good for walks along the water – loved it  service – very good service with a smile always; check in and out was swift; the concierge provided extensive information that were very helpful and they got back with relevant information as they promised – this was something that i really liked.  room – very comfortable bed clean nice furnishing nice view from the room window. negative:  wifi access was not strong from the room. sometimes there was no access at all which caused an inconvenience.',happy
id18560,' overall it was a very good hotel. the location is central to everything - near to all the transports facilities and shops. literally - minutes from union square where all the main shops and dining places are situated. we realised that alot of places in san francisco closed at around - - --pm so if you wanted to go somewhere the best place to eat is the cheesecake factory which closes around --pm weekdays. its really lively and always packed. otherwise if you walk towards the metreon (big cinema - which has a imax screen - excellent) theres a lot of dining places to go after --pm. its very safe and lively and very close to the hotel. anyways back to the hotel. the rooms are quite small. yes it does look like the pictures they advertise but imagine your own box room - well its about the size of that. we had a double bedroom and the room was that that and you had a small sink and a separate room for the bath and toilet. its not very impressive because the first thing you notice is how small it is. despite this it was very presentable and clean. as its quite cheap and the staff are friendly its generally a nice hotel to stay...but be warned they only have one lift so you may have to use the stairs if you dont want to wait. another warning is to make sure you have a room with a view. we had to change rooms when we first arrived as our view was facing a brick wall. ellie',happy
id18561,' we stayed at this hostel over the new year and can have no real complaints.we were - lads just after a place to sleep that was clean and tidy which it was....it was - blocks from the subway station and was in a decent area with diners and a bar nearby..just to get us started!! i agree that its hard to get the hot water flowing right in the shower but once you get the hang of it its ok!!! also towels changed dailybins emptied and sheets changed. dont come here expecting the hilton.....for $--- a night for - we thought it was great value and it left us more money to spend on the important things you dont go away to spend time in your room do you?!!! if you do stay here get the - day subway pass its only $-- and well worth it.',happy
id18562,' stayed here for the last couple of days in california drove down the coast from frisco. nice hotel business-meeting type of hotel nice pool area several nice restaurants. parking $--.-- a day not great especially when you are a guest of the hotel. the staff was courteous and helpful. we had no complaints.nice size rooms kingsize bed nice view.',happy
id18563,' a friend recommended hotel elysée and we considered the price to be a bit high. than we considered location and what we would save on cabs. when arrived we found freshly cut fruit for breakfast. the bagels were fresh with a good variety. after walking back to the hotel after working all day we always had lemonade and cookies in the sitting room. the staff were very helpful and always available. these small touches made all the difference.',happy
id18564,' i traveled to san fran for the first time for a one week vacation at the beginning of the month and we basically picked this hotel because of the price and location. it was a very good deal considering that is has public transportation passing right next to it that will take you to all of the major tourist locals and its also far enough away from the tenderloin area that you dont feel in danger when your walking around outside. yes it does have its issues #- being that you can hear everything that is going on around outside even though i was on the --th floor but it really didnt bother me ounce my head hit the pillow after an exhausting day of playing tourist. someday when i go back to san francisco ill probably stay at this hotel again.',not_happy
id18565,' great hotel staff was friendly and rooms were very clean and comfortable to sleep in. approx. -- min drive to downtown or there is light rail access close by to catch the train.',happy
id18566,' we stayed at this hotel for a quick weekend while visiting our daughter at college. we were looking for a reasonable rate- we pre-paid $-- for a std. room with a king size bed. the hotel is idealy located. it is a stately old hotel that is been renovated. it is a beautiful hotel tastely decorated and extremely clean. the staff was more than helpful. we would stay here again no questions asked. weve stayed at the nearby fairmount and the marriott and this is just as nice at a fraction of the cost.',happy
id18567,' ten of us gathered in san antonio for a sorority reunion and the riverwalk vista was the perfect place for our two night stay. with five rooms in the back corner of the third floor we felt we had the place to ourselves even though the inn was completely booked that weekend. one of our suites (the joske) was a great place to gather in the late hours. cant say enough about all the amenities (great breakfast foods cookies wine etc.) the helpful staff and the ideal location to the riverwalk alamo and streetcar stops. we had a great weekend and the riverwalk vista played a big role in making it great.',happy
id18568,' im trekking across the us with my sister and were staying exclusively in motel -s to save money. we were bracing for the worst when we came here--it is major flaw is that it is very noisy. i can hear the traffic of the fwy constantly and briefly during one of our two night stays someone was running some kind of weird bass rumble somewhere... but that is my only real complaint. we stayed in the first floor and were pleasantly surprised to discover it had an amusing turquoise wall that matched the taupe-and-turquoise bedspread. the floor is some kind of bamboo patterned laminate--kind of weird looking but at least it was sparkly clean. must be a recent remodel judging from the other reviews here.the room had no bad odors whatsoever and the sheets actually smelled fresh. the pillows were amazingly plush. the bathroom had all of the required amenities (we had a room with two kingsized beds so we got two towels... in past experience with motel - they only give you one...) our trip required a two-night stay in houston and were glad we found our way to this particular motel -.',happy
id18569,' my best friend and i spent - nights at the kimberly (may -----) while on a girls trip and were very with our accomodations. we requested - double beds and an updated room and got exactly what we wanted (room --j is beautiful!). the beds had italian linens and were sooo comfortable! the room was very spacious and had everything we needed including a flat screen tv on the wall! the staff was very friendly and helpful although check in was a bit slow. great location for walking to rockefeller center grand central station even the theatre district. the new york luncheonette next door is a great little breakfast place! the restaurant in the hotel was being remodeled and will not be open again for a couple of months but there are plenty of restaurants close by. we only had two minor complaints: no ice machines on our floor (room service had to bring ice) and the air conditioner in the room did not keep the room as cool as we would prefer (even on high). these two things would not stop me from staying at the kimberly again and i would definitely recommend it to anyone!',happy
id18570,' they charge for everything: parking is $---day. internet is $--. when i called to complain about charging for the internet they told to me everybody does it . had i known this i would have stayed at the double tree two doors down. room service was slow (-- mins) and they got my order wrong. the bathroom is really small and has a weird angled counter. you can not turn the shower on without getting wet (poor knob location). the hotel room is decent. but they put the furniture in front of the window so you cant walk up to the window to look out. very odd. i also have a giant chair crammed against the bed making it hard to walk around the bed. the hotel has obviously been redone but it seems poorly executed. i wont be staying here in the future.',not_happy
id18571,' my husband and i recently attended an event at the convention center. the marriott and hilton sold out before we booked and we ended up at the hyatt place instead. initially this was not our first choice as the marriott and hilton are a rated as a higher hotel class and are connected to the convention center. however we were extremely surprised and impressed with our experience at the hyatt place. breakfast was free and delicious. the area was always well stocked and very clean. members of our groups staying at the hilton had to pay for breakfast that was not nearly as good as the items we got from our buffet including gourmet breakfast sandwiches and fresh fruit. we also enjoyed the free internet ($-- and $-- at the other hotels) and onsite gym. our room was spacious and we liked the modern design. the staff was fabulous! the front desk always greeted us and was very efficient at check-in and check-out. the cleaning service did a really good job each day. the hotel is not directly connected to the convention center but only takes about a minute to walk to. there are ton of places to eat and see in the area and the staff provided us with a map and recommendations. to get to the convention center we walked through either the marriott or hilton and we were not impressed by either hotel. not only did they charge for services we got free but they were also not as clean or modern as the hyatt place. the carpet at the hilton was disgusting. we truly enjoy our stay and will definitely return again when in the area.',happy
id18572,' ive stayed at many comfort inns and reviewed a few of them as well. this one stands out. first of all it is completely renovated and the rooms have this spotless clean and shiny new feel to it. what really got me though was this all-around --star service. ive never experienced this at any comfort inn before not that i have any complaints about the service at any other comfort inn location but this one clearly stands out. they always had coffee and cookies at a table right next to the reception for you. everybody had a smile on their faces and tried to help me out. i was late for breakfast on sunday morning (or rather almost noon would be more precise) and the lady at breakfast politely pointed out that breakfast was only until -- before giving me a gigantic smile and asked me what i wanted for breakfast. great! these people are the future --star hotel staff - im sure theyll end up in some of the plushest --star hotels in the years to come. if i had to think hard about anything negative it was that one of the lifts was not working i was told this will be solved in the near future because they are replacing the lift. in a nutshell this place is excellent value ill definitely stay here again next time.',happy
id18573,' this is a nice hotel in a pretty good location. there is an outback steakhouse and a hooters within walking distance but i did not dine at either as i prefer to try local eating establishments. there are many other eating options a short drive up the interstate access road so i only had to drive a few miles until i found one that fit my mood (which was mexican the first night and bbq the second). the hotel lobby is very nice. my room was average and pretty clean. the bathroom could have used a renovation and had the mold around parts of the tub caulking that you sometimes see in older hotels. this hotel does offer a manager is reception that featured a pitcher of beer sliced jalapeno poppers (replaced by sliced mini egg rolls the second night) snack mix and a bowl of hampton inn mints. it was kind of sparse but it was nice to get a cold beer after a long days work. it was a little irritating to have to open the individually plastic wrapped hampton inn paper cups that were also in the guest rooms to also get a beer. there is something wrong with giving hotel go-ers plastic wrapped paper cups and making statements on the cups as to their environmentally friendlyness. in my opinion they should change the messages on the cups to we are just trying to save money because washing the glasses is expensive . the breakfast was average for a hampton inn with no special items that you will sometimes see at other hampton inns. i have stayed at this hotel and the bush airport hampton inn. i think it is a toss up between the two if you need to visit the northern side of the city.',not_happy
id18574,' location location location the hotel is - blocks away from china town- excellent food and the reading terminal market- even better food! i had a car but during my stay in downtown i walked everywhere. everything was close. the neighborhood is not as bad as some people make it. i felt safe at night. there were always people around. the room was clean and the bed was comfortable. the bathroom was also clean. i had a glass enclosed shower with white subway tiles which i thought was excellent. the entryway to the room was nice as well- faux hardwood with a place to hang my coat. free wifi was a bonus parking- i did valet for $-- a day unlimited in and out privileges. there is also a lot in front of the building where you could park. i am unsure of the price since i chose the valet. front staff was nice and helpful. this is definitely not a glitzy showy hotel. perfect for business or short stay. i did not eat at the restaurant but i did swing by for happy hour. $- drinks. there were a few people in the bar but the staff there was not so friendly. i had to wave them down to get a glass of water or a napkin. fyi- the front entrance is on --th street a one way.',not_happy
id18575,' we stayed at the sofitel for - night prior to moving to an apartment we had rented in nyc for the remainder of our stay. the rooms were very well appointed especially beds - exceptionally comfortable. my one gripe is the special deal that we had recieved through booking with perfectescapes.com was completely ignored. this deal offered a room upgrade breakfast and late check-out none of which was offered to us when we arrived at the sofitel. when i enquired about the room upgrade at check-in i was told that the sofitel will never upgrade you for free and that i was welcome to pay for one (the terms and conditions did state it was subject to availability but seeing as i was offered an upgrade if i paid i assume there was availability!) after that i didnt even bother asking about the breakfast. i am not sure who is at fault here perfectescapes.com or the sofitel but deals like this should not be advertised unless the hotel intends to honour them. i was also annoyed considering that the upgrade-breakfast offer was what made me decide to book the sofitel in the first place. i must admit i could have taken this issue further with the hotel but after -- hours of flying from australia and considering we were only staying - night i really couldnt be bothered and would rather spend my time in nyc out and about rather than arguing with hotel staff. otherwise the hotel is very nice and well located if you like times square and surrounds.',not_happy
id18576,' i came to dc for business and decided to stay at the willard for one night on my own dime before moving on to the ‘work hotel’ that was booked for me. the first thing you notice and continue to notice at this landmark hotel is how well trained the staff are. everyone from the women behind the reception to the bartenders at round robin to the fantastic concierge and the housekeeping staff were unfailingly pleasant and helpful. the accumulation of these kindnesses certainly do add up and they make a difference in the quality of a guest’s stay. the location is great for touring around and the lobby itself is pretty impressive in an old-school kind of way. not really my own taste but it was fun to see the sort of old-fashioned sumptuousness of the place. booked my room directly on the intercontinental website and chose a king room at $---. the woman at the reception granted my request for a quiet room (thank you very much it was) but alas that meant i was looking directly across the street at a wall of windows of the jw marriott hotel. eh. sort of a let-down on entering the room for the first time as there was very little light coming in the windows. but the morning sunshine the next day was nice. in the end the room was just so-so for that price. nothing special really. the super comfortable bed and the white marbelled bathroom were the highlights. i also appreciated the little coffee maker and washington post delivery in the morning. the sort of faded green-yellow-burgundy color scheme of the furnishings were kind of dull for my liking and while the overall feel of the room was in keeping with a hotel of this period-style the room still felt kind of old-fashioned and out of date. everything in perfect repair mind you but still a bit on the dull side. not a lot of outlets for electronics and had i had to charge my phone in the bathroom. not a huge deal but still i was looking around under desks and night tables in a bit of disbelief. my goal was just to see what the willard was all about. i left the hotel glad to have had the experience of staying there and felt lifted by the kindness of the entire staff. my experience at check-out was the best actually... the entire process took about -.- minutes and the lovely woman behind the reception came around from the desk asked if she could carry my bags opened open the front doors hailed a cab held the car door and greeted me goodbye by name. remarkable really. would i stay there again at that rate? probably not only because id stay in dupont and because my curiosity has been satisfied. but i imagine there are much nicer rooms than the one i stayed in and that you could have a really lovely experience in a room at a higher price point.',happy
id18577,' my -- year-old-mother and i had a very nice --night stay. neither of us have anything negative to say about the hotel. our chambermaid was especially nice and we were surprised that the bedlinens were changed daily. ive stayed in pricey hotels that did not do this on a multi-night stay without request. i was very with the nightly rate the staff and the one breakfast we had at their restaurant was pretty good as well. san antonio as a whole is a great place to visit. love all the mom and pop hole in the wall restaurants too.',happy
id18578,' this hotel experience was a good one probably because they upgraded my room to a suite. i didnt care for the valet parking - $-- + tax a little steep even for sf. i used the garage down the street for about half that. a nice room in a good spot for a decent price - simple as that.',happy
id18579,' i stayed in this hotel for - nights with my husband and what a wonderful stay we had. i had read some of the reviews and wasnt sure what to expect but from the moment we checked in to the time we left it was fantastic!! i had screwed up the booking but the - men at the front desk were helpful and had us checked in in no time. the free breakfast each morning was delicious and kept us going well past lunch time. the room was new with a nice flat screen tv. i had requested a quiet room not overlooking a busy road and that is exactly what they gave us so sleeping at night was peaceful and restful. i couldnt hear any of the people in the rooms next to us or in the hallway and i am a light sleeper. the parking was usd$--.-- a day but for downtown la i thought that was reasonably. the carpark is in a gated secure area so well worth to pay and have your car looked after. we would definately make this our hotel of choice when staying in la again.',happy
id18580,' i had reviewed tripadvisor prior to a weekend trip. san antonio hotels can still be pricey in august even with a --week advance purchase. arranged a stay at bestwestern for it is --week advance price that i was comfortable with. this hotel is not a super quick drive to downtown attractions you may hit traffic as well. but for my party we were very content with the drive. this hotel seems close enough to a waterpark in the area. no restaurants were close but a quick drive down a few exits provided some commonly known restaurants. the room was perfectly chilled the way i like it the a-c was fabulous- i love it when hotel rooms let me choose my temperature--- i prefer -----. the rooms are supposed to be smoke-free but my party could smell that a smoker had visited- it wasnt heavy but noticeable. room was small decent queen beds were clean with small fluffy pillows. table & chairs included. older tv in room good reception. split bathroom sink countertop tiny. tiny toilet-tub area. plenty of towels & washclothes & handtowels. toilets seemed really low. maids were quick to tidy the room & refreshen our towel stock. breakfast was texas waffles-only one waffle maker made for long lines around - a.m. cereal & juices well stocked. hot biscuits and watery gravy were available. nice to watch tv while eating. small breakfast dining area. friendly evening & day staff worked the lobby. pool was a nice rectangular depth of - feet entrances on all - corners of pool. crystal clear tidy and made for decent lap swimming. parking was limited but an open dirt area was used by trucks & cars alike. trees lined the parking lot though and so your car could stay cool in the shade--very nice perk while in texas. ice & vending machines are well-placed. overall a good hotel for a decent price id price the place at $-- anymore than that i would be uncomfortable. i gave extra in ratings primarily for the fabulous a-c in our room--my sleep & value ratings reflect this.',not_happy
id18581,' the restaurant fire serves awesome food. had the best crabcake ever and wine was excellent. but as we arrived about -- minutes before the restaurant was to close the cleaners came and i was appalled to have a vacuum cleaner being run less than -- feet away. granted it was late but they were still open and there was another party still eating as well. how rude to vacuum (for like -- minutes!) when there are people still dining (and paying dearly for it!)',not_happy
id18582,' hotel staff was great very friendly and accomdating. the room was small but had all the amenities we needed and was very clean. the bathroom was great airy and bright with a double shower head for a great shower. we were attending a cubs game and wrigley was easily within walking distance. lots of great restaurants within a few blocks as well.',happy
id18583,' we stayed at the night hotel for a special occasion for - nights and the service was impeccable. we were given a beautiful room on the -th floor and didnt have any noise issues from the outside. the air conditioning inside was loud but we switched it off during the night anyway. we were given a complimentary bottle of champagne which was such a nice surprise! the staff were extremely helpful. we have unfortunately lost the name of the lady who assisted us on our stay but she also helped us print out our boarding passes and slipped them under the door in the evening ready for our departure. my only suggestion like others would be to make wifi complimentary in the rooms. the hotel also helped us book transfers to the airport at a cheaper rate than the yellow taxis and this was prompt (early actually!). i guess reading other reviews suggest you ask for large room on the -th floor preferably away from noise. we enjoyed our stay!',happy
id18584,' the locaton of this hotel is perfect for a family vacation in chicago. parking is expensive (but no more so thany any other hotel in the city) so if you can leave your car at home you wont need it anyway. cta (chicago public transit) is efficient and will take you just about anywhere from quite nearby. red line trains from state street and brown-purple lines from merchandise mart are all less than a - minute walk. bus stops for many attractions are also close by (museum campus bus south of the river on state lincoln park one block east of the hotel on clark.) be sure to download a pdf map from cta to your mobile device and you can find a route just about anythere. i wish every city could figure out how to develop this great transit map. room prices are a good value for a downtown chicago property and you do get some extras for your dollar. a good breakfast (and light dinners weekdays) as well as a full kitchen in each room. these are great for the traverer on a budget grocery stores are within a - minute walk and you can save on dining out for some meals. rooms are spacious and our family of three had plenty of room in a one bedroom with a pullout couch in the living area. the property is well maintained and the staff were friendly and helpful.',happy
id18585,' we stayed at the park hyatt chicago for two nights at the tail-end of a business-pleasure trip and we loved every minute of it. from beginning to end the staff service and facility were outstanding. upon (early) arrival we were greeted at the door by friendly but vigilant personnel - i appreciated this measure of discreet security throughout our stay. the gentleman who assisted us at the front desk upgraded us to what we later discovered was a deluxe king room on the eighth floor with unsurpassed window seat views of the water tower downtown and lake michigan. since our room was not yet ready he had our luggage stored safely while we went sightseeing. upon return we found that our luggage had already been brought to our room. soft music from the sound system was playing and the room was warmly lit by the soft glow of the city below. very romantic beginning of our stay. after a long day of walking i really appreciated the soaking tub which was surrounded by candles and a jar of aromatherapy bath crystals. the bed enrobed with frette linens was phenomenally cozy and comfortable. during our stay we enjoyed room service (expensive) the fitness center (which is a very clean fully equipped gym pool and spa with friendly staff) and breakfast in nomi (expensive). i cant imagine staying anywhere else - the intimate understated and boutique feel of the park hyatt coupled with a well-trained attentive staff makes this a must-stay in chicago for discerning business or leisure travelers couples seeking romance or families with well-behaved children...the hotel is truly outstanding at all levels. chicago is a shopper is culture hound is and foodie is dream - there is a myriad of dining establishments within walking distance from which to choose and a visit to the signature room near the top of the hancock tower for evening cocktails is a must-do.',happy
id18586,' the only down points were in the small touches we only had - bathrobe between - of us the tv didnt work (or was too complicated for us to operate) the bathroom was a little small for the size of the room (we had the executive kingsize room) but the room itself was great. charging guests -.-- per day for internet i thought was a bit cheeky and not being able to sit in the sports bar (unless we were using the table service) even though we were guests was a bit bad so all things considered the hotel was amazing id reccomend it to anyone it is beautiful the location is amazing and the staff were all fantastic we stayed at the hotel at the same time as miley cyrus and nkotb so a celebrity following too. we had a great time there.... thanks to everyone there',happy
id18587,' we needed a quick place to stay on our way to our cruise. the courtyard marriott despite expensive parking ($-- but self-park with ins-and-outs which was great) was just right. clean room and perfectly located. unfortunately there was a great deal of street noise so it is a good thing i was exhausted.',not_happy
id18588,' w is are always a hip experience sometimes too much so. but the one in westwood has a good balance between comfortable and cool. my room was a suite which was lovely and the service was great. only complaint was the bathroom counter space was non existent and the lighting bad.',happy
id18589,' we have stayed at a few of the soho house hotels and i must say we think they are all great. they have the formula pinned down locations staff simple but good food stylish yet functional... it just works. the meatpacking district is fun for both restaurants clubs and shopping so you get a lot just around the block. so it can get a bit noisy at night with people and taxis everywhere but one just have to see it as part of the experience i guess. the breakfast-brunch is amazing bar fun and rooms comfy. we were there in november so obviously didnt get to check out the pool but i think it rocks in the summer.',happy
id18590,' stayed here one night before an early flight to lax. if you are looking for a quiet night is sleep this is not the place. the a-c didnt work and throughout the night trucks planes suitcases etc passed my room making the hard bed and pillows practically unbearable. i got up before my -:-- am wake-up call! the room was clean (if a bit shabby) and the landscaping was quite nice. i had booked this hotel on the nice pictures and the price but it was not worth losing a night of sleep!',not_happy
id18591,' we stayed here for two nights while passing through to visit friends and found the hotel to serve our purpose just fine. we werent blown away but felt for what we paid on priceine that the hotel was good. no free wifi and $-- per night parking also made the experience a little less impressive as those items would put the hotel in a better value and customer friendly category to us. the room was clean but nothing fancy and we found the bed to be a bit hard. we usually stay at the hyatt or marriott which both have dreamy beds but were not located where we wanted. for the price per night and star rating we expected better. as some have said this hotel is clean and well appointed but not a - start hotel in our opinion.',not_happy
id18592,' the intent of our trip was to view the holiday fireworks at the national mall. we stayed only one night…july -th. we were happily greeted by the valet bellmen and check-in staff. check in was quick. we did voice our concern over the fact that when making the reservation over the phone a month prior the representative stated there was self parking and that was not true when we arrived. valet parking (overnight) was $--. they promised to park the car in a special (no-ding) spot and that they did!! oh and they did want to see out aaa card when we checked in too….found that somewhat unusual but it wasn’t a problem. the room was clean although slightly dark. we had an inside room…..which was perfect for us! we had taken our dog and because there were fireworks about a mile away we thought it would help shield some of the noise. it helped keep out the street noise too! we loved the inside room for our purpose! the hotel staff was so friendly to our furry pup! housekeeping was very quick to deliver the dog bed. and they even had a bowl with a mat. neither was ever used but the bed looked very comfy! we did use room service. it was very quick and a follow-up call was provided to us. we also made small use of the concierge service and that too was great! they have a starbucks kiosk which was a great convenience. the location was super. lots of walking from the firework display area but that’s was ok with us. the atmosphere all around was pleasant!',happy
id18593,' great location for sightseeing close to dupont circle metro. service in the hotel was good breakfast is pricey but awesome. i especially appreciated the mint-flavored ice water that was provided in the lobby. still the infrastructure was a bit disappointing for a hilton: while the lobby restaurants and pool were nice the room itself was substandard: the tub in the room did not drain the closet door would not close there was no wifi possibility in the room just internet with a cord and the ice machine closest to our room did not work had to go to a different floor to get it. i was given a break on the bill when i complained but would rather have had a room in good order.',not_happy
id18594,' we were so excited to come down to boston to visit family and stay at this hotel. first off i must say that other than the room service people the customer service was excellent. we had several issues and they promptly responded to our issues including the professional operations manager who was quite helpful. our main complaint was the bathroom was not cleaned properly. i wont go into details but for over $---.-- for our - bedroom suite...it should be clean! when we ordered room service the person was very unprofessional. i called room service and they answered promptly and asked me to hold....for - minutes....why didnt he just let the phone ring for awhile if he wasnt able to help me? and he just plopped the phone down instead of putting me on hold. i said i wanted the bread basket and asked what kind of pastries they had. he said i dont know i will check and plopped the phone down again for - minutes. i finished my order. ten minutes later he calls to say that they dont have any pastries..........ok...i said. what do you have? he said i dont know....let me check .......lol...........smart guy.....he comes back to the phone and says we have muffins ....what kind i said............ill check he says ........lol... he comes back and says we have chocoate bluberry and cranberry i said i will have one of each. well what shows up at the door is cinammon banana and blueberry. also our windows were so filthy we could hardly see out them which is kind of disappointing considering we were in boston and wanted to look out the window! the bar was wonderful though. they had a wonderful staff and the drinks and bar food were great with fabulous ambience overlooking the street. they even have outdoor couches which we loved. the manager appologized for the issues we had a gave us a good discount off our room service and hotel costs. so for that we were very thankful. which is why we gave it - stars instead of -. if they clean the bathrooms and windows better and educate their room service personnel this will be a first rate boutique hotel.',not_happy
id18595,' safe and convienent mid-town location. good restaurants shopping and the park all in easy walking distance. rooms clean staff helpful',happy
id18596,' i felt like the staff could have been more friendly..the rooms seemed fair..the breakfast was good..',not_happy
id18597,' the good nite inn was pretty much as i expected - i was only in san diego for one night and on a budget so when i noticed the reviews on here had got better since ---- when the hotel was refurbished i took a chance. the room was $-- for the night and pretty much reflected the price. it was clean to the point that the first impression you got walking in was the overwhelming smell of cleaning chemicals which isnt nice. maybe they could switch the air con on to get rid of the smell if they know that room is going to be used? i switched it on and went out and when i came back it was fine. you got a tv with some channels free wifi (not vista compatible) a fridge and that is about it. but it was $-- the night. the beds were comfy enough and everything was clean the bathroom in particular. the setting was pretty uninspiring as other reviewers say there are a few strip joints around but i thought the neighbourhood was fine and safe enough and there were plenty of shops and places to eat withing walking distance. taxi to gaslamp quarter was $--. my gripes were that the air conditioning was very old and in very poor condition the tv remote did not work and the shampoo in my bathroom had already been started. i am sure the staff would have sorted it out but i didnt ask as i basically just slept there and then left. but it is little attention to detail they should maybe look at. so overall three stars as it is average but if you just need somewhere to lay your head it is clean and fine.',not_happy
id18598,' as with the other reviews its a mixed bag yes the decor is dated and the bathroom is tiny but its clean and comfortable and for the money we paid no real reason to complain. our rooms overlooked the street on the --th floor with views of the peabody and beal street and yes there is a lot of noise from outside traffic and harleys most of all also a very noisy ice machine out side our bedroom door they leave ear plugs next to the bed for a reason! we did not mind the noise but you need to consider this if you need quiet to sleep. bar and food was all fine staff efficient and friendly most of the time some nice touches like free coffee in the morning and lemonade and cookies in the afternoon. we were in memphis for a week and spent one night in tunica and stayed at the gold strike hotel and casino which was fabulous. we did not realise that nashville is within driving distance untill it was too late so if you have time try to make the trip to nashville as we found that three days in memphis is probably enough and will always regret not going during our trip. the things you must do graceland sun studios backbeat bus tour and beal street. we can recommend the blues city cafe opposite bb kings as the best bar for live music and service. we ended up in there every night after trying the others and had a great time. so to sum up if you want five star luxury the peabody is the one but if clean and comfortable in a great location with most things you need like free wifi and wide screen tv and a great location for beal this hotel is may be what you are looking for.',not_happy
id18599,' my husband and i went to new york for our wedding anniversary and chose the waldorf because of it is name and also we were offered a pretty good rate. we stayed on the concierge floor (actually - flights up on --) because continental breakfast was included and we might get a better view up higher. it was the best decision ever! our room was beautiful with a loungeroom walk-in-robe king size bed fireplace and although the view wasnt spectacular it was decent. we just loved going down to the --th floor for breakfast. seeing the gorgeous fresh food laid out on proper silver ware and greeted with a smile and kind words each morning was fabulous. breakfast included cereals fresh fruit salad yogurts smoked salmon bagels a selection of breads freshly brewed tea and coffees all of which could be taken away and eaten in your room if you wanted. the hotel itself was amazing. now we would probably only stay in a hotel maybe two or three times a year so are not experts or anything but we know when we are enjoying something and we definitely enjoyed the waldorf astoria. we ate i the famous bull and bear restaurant (i enjoyed my surf and turf the hubby hated his oven roasted rib) drank in sir harry is bar ($- beer $-- vodka & coke $-- cosmopolitan + tips) and walked everywhere (--mins in heels to times sq!). we even arrived to our room one night to find a bottle of champagne and choc dipped strawberries awaiting us. no we definitely cant speak high enough of the waldorf astoria loved it!!!!!!!!!!',happy
id18600,' this is a charming boutique hotel located in the center of downtown seattle only two blocks away from pike street market. it is surrounded by fantastic restaurants and excellent shopping. it was our second stay and we highly recommend it.',happy
id18601,' i recently spent - nights at the vintage court in san francisco. the hotel was quite charming -- a comfy lobby with plush couches dark woods and a warm fireplace. the front desk staff was semi-helpful -- i think it depended on which shift was at work. they were able to arrange transportation back to sfo and were very helpful with luggage and other needs. the rooms are small -- but cute. ours looked like something out of trading spaces . there is a fully stocked fridge in the room and some goodies on top if you catch the munchies during your stay. the bathroom is antiquated and cramped but still clean and fully functional. overall the location was ideal. only two short blocks (plus one rather steep hill) from union square. the cable car stopped half a block up and was a great resource. for only $---night the hotel was perfect. i would definitely stay there again.',happy
id18602,' i stayed at the chandler inn (boston) dec.-- ----. it was exactly what i wanted. i was hoping to experience an (all too brief) immersion of boston culture. gretchen was helpful with pre-trip info regarding public transportation sightseeing etc. glenn was the over the top great educating me and sharing wonderful stories and history (some off beat) about the boston area. he guided me to some perfect spots. i wanted local color-less tourist. he sent me to deluxe (- block away) for a fabulous late night dinner that turned into a great evening socializing with friendly bostonians. the hotel offers clean well decorated rooms comfy beds at affordable prices in a wonderful neighborhood . handy for walking and transportation. short walk from the back bay t station. i highly recommend it.',happy
id18603,' this resort is in a beautiful setting and is quiet and peaceful. i found it very relaxing. the staff was all very friendly and helpful and the staff at the spa was outstanding. my room did not have a terrific view but was comfortable and quiet. i ate at one of the restaurants there and the food was quite good and the service very good; it was a bit pricey. there is shopping and there are other restaurants nearby though not within walking distance. i enjoyed my stay there very much.',happy
id18604,' we stayed at this hotel for one night while on a road trip. the room was large and clean and quiet. all our interaction with the staff was great. we also visited the restaurant for breakfast - the buffet was very good and they had separate tvs for each table! easy to find location off the highway and within walking distance of a number of restaurants.',happy
id18605,' had a wonderful five day stay in this very nice motel. groceries and restaurants are all within walking distance. i didnt need a car since i could just walk to the bus stops or the cable cars. most important of all is that i felt safe unlike in other places where i stayed before in sfo. let me not forget to thank judy and her husband for being so nice and accomodating. best welcome i ever had in north america!! wish theyll always be there whenever i visit san francisco.',happy
id18606,' i originally chose to stay here b-c it is a starwood hotel and i have a lot of points. it is their la luxury property. i wouldnt call it luxury it is more trendy- sceney. they really miss on service. the place is really very stylish but the staff are a nightmare. we came back to the hotel with colleagues after an evening out. i have stayed here once a month( usually --- nights) for the past year. i feel like staff should know me but they dont just not the kind of place that seems to bother or perhaps too much turnover? we tried to have tea-drinks in the quieter part of the lobby. they told us to go to the other lobby. they could not serve since they were setting up for breakfast. we were told to get up and move to another area - times until finally i mentioned that i had stayed in the hotel a dozen times and that they were being totally inhospitable. it was frankly sort of embarrassing. a manager would tell us we could sit in one place and then another or a server would say we could not. as hotel guests we were told that the desert tables were reserved for diners from the restaurant as part of the experience . i have eaten in the restaurant and was never made aware of the experience . it sounded ridiculous. we were trying to have a couple of cocktails maybe some appetizers and tea at --:-- on a friday night. trying to cop a ny attitude in la just doesnt work for me...especially when i am a hotel guest not a clubber...so annoying. it just feels very bar like...so if you are going for that you might enjoy it. room service portions are very small. decor is fun and original as are slogans around the hotel. in the future i will opt for other nearby less trendy- more service oriented establishments. i just dont have patience for this kind of bs. i didnt even have the patience to tell the management that the left hand had no idea what the right hand was doing -x within-- minutes.',not_happy
id18607,' we stayed - nights with the marina view. the property is conveniently located to sea world and offers a shuttle service which we used for one of our days. we enjoyed the hotel which offers - large swimming pools and hot tubs. if you like walking there is a nice walk along mission bay. there are bike rentals by the hotel if riding a bike is your enjoyment. you are not far from the beach and can ride a bike to and from the beach. had i known you can also fish off one of the piers. not sure what one of the guests was catching but they were releasing the fish and feeding a sea lion close by. the rooms were nice and comfortable. the desk staff was polite and helpful with ideas of what to see and do. we purchased our seaworld and san diego safari tickets at the front desk. all around a great location with a view of the harbor and bay and attractive grounds. i would definitely stay here again.',happy
id18608,' my wife i traveled from the shenandoah valley to dc to catch a show jersey boys and stayed one night at the st. regis. we found the hotel quite charming and were pleased with our room and the fare and service at the hotel is restaurant. the concierge was most helpful. i would agree with some other reviewers that the employees at the front desk could smile a bit more but other than that we had no complaints.',happy
id18609,' made last minute reservations to stay overnight for the nearby taste of chicago and the fireworks. just a great hotel thoughout. highly recommended.',happy
id18610,' the sheets were thread bare and the room was noisy. the door going out to the patio had chains on it. the bed was extremely uncomfortable and i could feel every spring. i could hardly see the tv from the bed. i will not stay here again and do recommend it to others.',not_happy
id18611,' the biltmore la is an older very historic hotel in downtown los angeles. the architecture is beautiful the public rooms are well maintained to preserve the feel of the original building. the staff are very polished from valet to check-in to restaurant servers. the car valets do an exceptionally good job as this hotel is very busy traffic in and out of the hotel is constant. the valet service is a well-oiled machine. the lobby is quite grand and i suggest you take the time to look up at the ceilings the crown mouldings the decor. it is elegant and inviting. after such a nice welcome we were very disappointed in our room assignment. while i appreciate the age of the hotel and understand that upkeep is herculean our room was probably the worst hotel room ive ever been in. it was small dark cramped the furnishings somewhat shabby. the plantation shutters were broken. the bathroom was definitely the worst hotel bathroom ive ever been in. with my arms extended i could touch the two opposing walls simultaneously. the tub was very old and grimy the toilet very industrial looking a pedestal sink with very cheap fixtures had a crack in the porcelain. there was one slab of granite about - ft by - in that served as the only available shelving. the towels were very well used and limited in supply. on a more positive note the bed was quite comfortable the duvet was a good weight the pillows also very comfortable. the rooms are noisy; again it is an old building and you can hear the plumbing activity of your neighbors. the costs do add up quickly. we had an event rate of $--.---night but with taxes parking fee ($--.---night!!!) etc our bill for just one night was $---.--. my advice : be very specific about your room assignment. and be prepared for the mounting additional costs.',not_happy
id18612,' it is not the nicest property ive been at but ive really never stayed at a hotel in nyc since i am a new jersey-ite. i was here on business and this was where the meeting took place. i arrived via train at new york penn station which is about --- blocks from the hotel; took me about ----- minutes to walk. the location is surely the best feature of this westin just off of broadway and at this point right down the road from the new spiderman musical. i had a high floor (i think it goes up to -- floors) so there was no noise at all from the very busy streets below (by the way try not to drive in times square -- it is a zoo!). the bed was comfortable the room was very clean. no bedbugs that i could tell. our meeting accommodations were also comfortable re: temperature seating arrangement and the food and beverages were very good. the staff was polite and helpful. i cannot comment accurately on value as the hotel was paid for but i can imagine it was not cheap as a luxury hotel. for this reason only ill downgrade the westin. but if location is your main criterion this is an excellent place to stay.',happy
id18613,' located - streets from --nd street - a - minute walk to time square and a room with everything a traveller needs ... what isnt to love about this place? im actually worried that once i tell all my friends and everyone else on trip advisor that ill struggle to get a room should i ever get back to new york on vacation. the rooms are large for nyc have a kitchen with a fridge-freezer and microwave and a bed that is great to sleep in. we had zero traffic noise even on the -th floor! the tv was hd - which was the only gripe with the signal sometimes being corrupted. bathroom has enough space and importantly light to shave properly and the shower was effective. room was spotless lobby and elevators too. all in all i couldnt believe our luck landing ourselves in this hotel. because it is a candlewood suites there is no day to day housekeeping - rooms are serviced once a week. but all you need to do is hang up your towels and pull your bed covers up and what is the difference! the staff were brilliant and helpful and really compared to so many staff at other hotels over the year i would commend them all. the a-c could be a little loud at night but we just turned it off and the room was fine for temp. all in all id recommend this place to everyone and anyone - it is not trying to be - star - it is trying to give you the best value for you money and really you cant beat it. when i come back to nyc and want to stay somewhere central there is one hotel which will be my number one choice!',happy
id18614,' we stayed at the new york hilton for - nights from -- february. this was our second - night stay there and we love it. we arrived at --.-- p.m. and didnt think they would have a room for us. we were nicely surprised when they did and even more surprised when we saw the beautifully renovated room with a very comfortable king bed. thank you nati at reception. our mini bar was not locked so we contacted reception and they sent someone immediately to seal it. the lobby bar is very pleasant. the drinks are expensive but no more expensive than we found drinks anywhere in new york. they also have an excellent piano player in the lobby in the evenings. we love this hotel. even though it is extremely big and busy we feel right at home at the new york hilton. it is central to everything and we walked everywhere. the service is good and the staff are friendly and courteous. we will definitely be back.',happy
id18615,' good location huge rooms good all round. the affinia dumont was extremely comfortable without being posh and that suited my family down to the ground. we stayed in the one-bedroom suite which seemed to be newly renovated with plush furnishings and a good sofa bed that was comfy for my son to sleep on. our bed was a luxurious king size. we stayed there over christmas when the prices were reasonable but i think it’s more expensive at other times. earlier in december we stayed at contempo design suites in greenwich village which was (for us) a better location and better value with funky contemporary décor. however if you want to stay in midtown i’d recommend the affinia dumont. it’s quieter than the rest of the madness of midtown. it was fun being on the same street as macy’s and the empire state. it was handy having a kitchen. also very handy having laundry facilities in the basement. our room had a view of the east river which was stunning at night (even if it wasn’t the chrysler building!) there are lots of bars and restaurants on third avenue and the thai place next door is excellent. we ate there three times. we couldn’t help ourselves. avoid the murray hill diner around the corner. i can’t fault the accommodation. it was lovely. it’s just a personal preference that staying downtown suited us better.',happy
id18616,' travel to fort worth numerous times per year for business and have stayed at many different hotels over the years. embassy suites by far the best. the staff goes above and beyond to make your stay enjoyable. wont stay anyplace else.',happy
id18617,' i found myself stranded in the detroit airport - i had just flown in from london and was to continue on to phoenix az. however due to a late departing flight from fl our aircraft was delayed by a couple of hours. then it was announced that our aircraft while on its way to detroit was struck by lightening while in-flight. needless-to-say that aircraft needed to head directly for servicing upon its arrival into detroit and the flight was cancelled .. the last flight to phoenix was cancelled and i was stranded with about --- other people. instead of continuing to wait in the ridiculously long and slow line for the airline vouchers for a discounted hotel and food i took it upon myself to call for a reservation. the hotel afterall was right there in the terminal! there were very few rooms left a bit more than i wished to spend at $----nite. but honestly at this point i did not care i booked the room. the convenience of this hotel is incredible!! it is located directly in concourse a - where my flight was to leave the next day. the room was very nice and the bed super comfortable! i especially enjoyed wearing the comfy bathrobe before retiring! the hotel restaurant was relaxed the service was super and food was quite delicious as well! my favorite part of that stay .... the private security line going from the hotel into the terminal!!! after having a very stressful experience the day prior i must admit the no stress of this private screening area was worth more than its weight in gold!! the security personnel there were very personable and the ease of the transition from hotel guest to airline passenger was actually enjoyable! excellent job westin detroit metropolitan!!',happy
id18618,' nice hotel in pacific heights but my room had two single beds and was the size of a postage stamp. not sure why they dont just use one double bed instead but it felt like i was sleeping in my grandmother is attic. im a small woman but the single bed situation in a nice hotel does not cut it. i didnt sleep very well as a result. the bathroom on the other hand was big and the neighborhood right by the presidio is gorgeous.',not_happy
id18619,' i am currently in the middle of my second stay here at the park hyatt chicago and this experience is better than the first. i used my upgrade certificate and my only gripe ( a small one at that) was that i neither received a high room or a room with a view. however the suite (park suite) is amazing! very spacious at over --- square feet. - bath rooms - of which has separate bath-shower (shower is big enough for - and bath is big enough for -). the master bath also has - sinks and is very spacious. there is a second restroom off the dining area. there is a huge tv (over --+ inches) sound system w- ipod input and dvd player. everything is smart clean tasteful and comfortable. i took advantage of the free bikes. i enjoyed the bath (they have bath crystals to use as well). the soaps and amenities were fragrant and refreshing. the staff all provide the best service with friendly faces and attitudes and very attentive. the breakfast is good but very overpriced if you actually have to pay for it. the portions are a bit small as well. the gym is nice and open ---hrs. wifi is free for all. the pool and jacuzzi are refreshing even after a hot humid day. the property is within walking distance of the metro (- blocks) great shopping (around the corner) probably over --- great places to eat from casual to fine dining. with the bikes you can easily see everything this great city has to offer. if you have a chance - check it out!',happy
id18620,' under the glowing night lights that changes colors i entered the clarendon hotel. the lobby is decorated with jewelry artfully displayed in cases while a tiny price tag is also visible. the wait at the front desk was a bit long since there was only one hotel staff checking people in and providing free night time snacks for other guests. when it was finally my turn i commented on how smart the display was but didnt receive much of a response from the front desk. the cost even with a groupon was high. (i spent $-- per night for the groupon then $--+ per night is required up front when i check into the hotel. that means about $-- per night with a discount.) i took the elevator upstairs. i found a beautiful view of the pool area and made a mental note of swimming in this pool the next day. as i approach the glass door handle i noticed that the handle does not seem very clean or new even under the dim and limited night light. when i entered my room i also noticed that the lamp was not completely clear of debris. this was the same with the hair dryer. i found an extremely unreliable wireless internet that is difficult to connect to and was supposed to be free. i tried out the pool the following evening. the water was really shallow the water was not clear and there are no lights under the pool. it was simply not suitable for swimming in maybe a good place to relax. (in my mind pools that are not used for swimming are a waste of space and result in a waste of my time.) while i was swimming the lady at the front desk went around the pool area and rearranged towels. since i require a high prescription to see i had place my eye glasses and room key inside my towel. i trusted that the lady would not move a towel that had contents inside. i was so wrong. i could not see but the lady in the front desk denied seeing glasses did not try to find my glasses and acted as if this was unimportant matter. finally upon multiple attempts and tears (i was extremely insecure being by myself not able to see not owning contacts being amongst ignorance.) the lady at the front desk finally asked another staff who was doing laundry to look into the laundry. after what seemed like at least -- towels he looked through there it was my glasses and room key are in the wash. glasses were all fogged up although there is a tiny scratch and the shape is not in the best condition they are still functioning. the lady at the front desk was again by herself. i dont know if that contributed to her seeming ignorance or if that is just the type of service this hotel provides. regardless this hotel is not worth even the $--. i have stayed at much nicer hotels in the area for cheaper prices.',not_happy
id18621,' we had so many problems with this hotel and its not been our first with the hilton chain. we paid for executive level and got a room on the -th floor. when there was a frat party going on all night i went and asked to be moved closer to the --th floor the executive level. we got a room on the --th floor which included stained bedding and carpet. the entire building is non smoking but apparently this excludes the --th floor which smelled like a big ashtray. by paying more for the executive level you are entitled to a few perks like the lounge which has snacks water and breakfast... your room key is supposed to be the only way you can get to the lounge but in this hotel everyone can go there and get these things so why did i pay more??? the bed was very firm which i know is my own personal issue. some lower level rooms have been remodeled but the upper level ones are still stuck in the -- is. if i had it to do again id stay at the comfort suites before i ever stayed here again.',not_happy
id18622,' i happened to be at this hotel a few times either for business and for leisure with the family. from the reviews it looks like is not much appreciated. i think it is ok well-located if you like to stay around the georgetown area and better than the average holiday inn. most people of the staff are very nice friendly and helpful while others simply do not care. rooms are clean spacious and beds are comfortable. breakfast buffet is only sufficient for the money. the only thing i complaint is the room rate which is very variable and sometimes outrageously expensive. if you can stay around --- usd it is a good deal otherwise what you get is definitely not what you pay for.',not_happy
id18623,' my wife and i stayed here for one night before heading to wine country for our honeymoon. the hotel was perfect for what we needed. good value good location and friendly staff. the rooms are small but comfortable. we enjoyed a glass of wine downstairs for hour. the one drawback was the view. our room had a view of the parking lot and wall of the building next door. other than that it was a good stay.',happy
id18624,' we decided to celebrate our anniversary by spending a day visiting dallas wineries (there are - in the area) and then having a nice dinner and overnight at the stoneleigh hotel. to top off this treat we booked a facial and massage for the next morning at their spa. absolutely every aspect of our stay was perfect. our room was lovely the bed was extremely comfortable. dinner at bolla was fantastic and definitely a highlight. the chef came out personally to interact and explain dishes and the wait service was professional and utterly flawless. we ordered room service the next morning and our meal arrived beautifully presented on time hot and fresh. our spa experience was if possible even better. the spa itself is beautifully appointed luxurious and our masseuse and esthetician (kara and akhtar) were both frankly gifted. every aspect of our stay turned out to be a -- on a -- scale i wish we had found this jewel sooner.',happy
id18625,' i stayed here with some of my colleagues for a conference we were hosting the next day. the rooms where a very nice suite with a separate work and seating area from the bedroom area. the hotel has a complimentary full breakfast every morning as well as a drinks-appetizers (manager is reception) each night.',happy
id18626,' the holiday inn is right in the heart of chinatown and within walking distance of great restaurants and shopping. you do not have to travel to china to shop for chinese souvenirs. the location is also two blocks from little italy. we ate at angelos on mulberry street. the food was outstanding although a little pricey. we visited many art galleries in soho all within -- blocks of the hotel. the staff at the holiday inn were friendly and helpful. the only thing lacking is the size of the bathrooms [miniscule]. we had a suite which consisted of a large open room with a very comfortable sofa a table and - chairs and extra chairs for entertaining. room service was very quick in their delivery [within -- minutes]. we had trouble getting a cab in front of the hotel. we walked a block to canal and found cabs easily. the canal street station of the subway is on the corner of canal and lafayette one block from the hotel. if this is the kind of weekend that you enjoy i would recommend the holiday inn.',not_happy
id18627,' we liked our stay classic holiday inn express clean and practicalno big luxury. it is close to old town attraction. the hotel is located in a safe residential area and conveniently close to the highway. we would certainly go there again.',not_happy
id18628,' positive: the hotel is very comfortable and it is transformation from holiday inn to radisson is a welcome change. finally the rooms are soundproof and theyve removed the noisy vending machines in each room. bed was very comfortable and the coffee maker is great! negative: for a hotel of this standard which attracts aircrew and business travellers from all over the world i would expect to connect via wifi on my iphone without any problems but this is not the case. they offer free (i.e. slow) internet & wifi at ---k or paid for at $--.-- per day at -.-mb (i.e. a little faster) but it only works on a few devices... and especially not on iphones!!! i asked hotel staff about it and they could only apologise... telephone calls from room phone very expensive!! thinking it would be cheaper than using my mobile phone i made a two-minute call to a friend in new jersey and was charged $-.--!! rip off!!! great location: macy is is across the road and the garment district is a - minute walk. times square is -- minutes walk!!! nice!!',happy
id18629,' stayed at the hilton times square for new year is eve. great location and big rooms for new york standards. i liked the fact that you had to show proof that you were staying there each time you tried to walk into the hotel. my only complaint is that the hotel didnt have a gift shop or a place inside it to get oj and a muffin or magazine.',happy
id18630,' we booked this hotel for the cherry blossom festival. we booked the club level deluxe king with the soaking tub which turns out to be a jacuzzi tub. the facility was generally clean but showed many signs of age. the room was facing the japanese garden so the noise from the street was not as bad but audible. everything was as expected until we turned on the jacuzzi.... it refused to stop.... called the front desk and they sent up a janitor to fix it. apparently this has happened before but he did not have the proper tools to fix the switch and there was no maintenance technician on duty. they told us that they have to wait for the maintenance guy to fix it in the morning. we requested to be switched to a different room because we would be unable to sleep with the noise form the jacuzzi. the new room turns out to be right next to the main traffic street so it was noisy. needless to say we did not have a good night sleep.',not_happy
id18631,' stayed - nights at the hollywood orchid suites. it was fantastic to be able to walk out the door and straight in to the hollywood and highland mall with the metro right there. our room was spacious and comfortable with a full kitchen and dining table - we even had four built in wardrobes. it is not shiny and new but it is roomy clean and comfortable. so nice to be able to cook some of our own meals and sit at a table to eat them. the staff were really friendly and helpful and lots of tourist information available. pool and rooftop garden. happily recommend to anyone going to hollywood or la. we had a great stay.',happy
id18632,' stayed here with my son for one last night in boston. used priceline trying to get the hyatt harborside but got this instead. all in all nice stay. self parking was nice and close and slightly cheaper than valet parking ($-- vs $--) for a -- hour stay (plus i saved on the tip!). we had a great view of the boston skyline. we were in the right wing of the hotel (as you look at the hotel from the outside) which faces the skyline instead of the airport. just opened up the curtains and enjoyed the view as i lay down to sleep...best part of the stay. the pool was nice with maybe a bit too much chlorine. staff was friendly although our interaction was limited. using the t from this hotel was very easy. i would definately recommend especially if coming-going from boston logan.',happy
id18633,' husband and i spent one night at the w for our anniversary. upon arrival i was a little thrown back by the fact that the bar was right near the entrance doors. they had a dj playing the worst music ever (house music - gag) and it was really loud. after navigating through the noise and crowd we found the front desk. the girl at the front desk was amazing! she asked if it was a special occasion and we told her yes. she bumped us up to the --th floor with an amazing view. she also gave us vouchers for - free drinks. the room was small but confortable and very clean. bed was perfect so much so i was asleep by --pm (hubby didnt like that!lol) one negative is there was no coffee maker in the room and i have to have coffee. luckily all you have to do is call the front desk to request one. we went out to smoke and when we came back we had a coffee maker and a free anniversary dessert waiting for us. they really made us feel special. parking is normal for the area (about $-- to park overnight). you definitely want to call them about --mins before youre going down or youll have to stand there and wait. the room service menu had nothing that i wanted but you are in the heart of sf and there is plenty of food in walking distance. i suggest amber indian restaurant it is one of the best! the pool is small and i believe it only had - chairs total. the pool is almost --hrs i believe its closed from ---am. even though its small if you go at the right it you can have it all to yourself. overall this place is very nice and i would have given - stars but i dont give - stars to anyone. would definitely stay again.',happy
id18634,' after reading the reviews i was excited to stay in a hotel along the lake that was a staple of the city. we drove up from dc and pulled into the underground lot and were immediately told that we would have to pay an extra $-- per night for valet parking or $-- per night for self parking. there was also -- hr parking across the street and since we were there to visit my aunt in a nursing home nearby and needed to get in and out quickly we opted for the -- hr parking at $-- per night. i made it a point to call - nights before check-in and ask if they could get me a room with a lake view and - beds. the person at the front desk said she would make a note of it on my confirmation. however once i got to the registration desk the clerk informed me that lake views are an extra $-- per night which was never mentioned during my phone conversation. she tried to compensate by offering us a - bed with - bathroom but still no lake view. the -nd bathroom is a stand in shower not a full bath. that was fine since we had my -- year old step daughter with us. overall i felt like i was being nickel and dimed for what is normally just accommodated to guests and the whole experience left a bad taste. the rooms are average at best for the price which i booked through priceline and got the cheapest rate available and it was still expensive for what little you actually get. i would suggest looking elsewhere. not a good deal at all.',not_happy
id18635,' we recently stayed at this hotel prior to departing on an alaska cruise. the location was excellent for sight-seeing around seattle. just a short walk to the monorail station (to the space needle and science center) and a few blocks from pike is place market. the central location allowed us to see everything we wanted to without renting a car or hiring a taxi. the rooms were large and clean. the only complaint was being awoken early one morning by a motorcyclist who insisted on revving his engine under our window for about -- minutes.',happy
id18636,' our family stayed at this property from sept -----...check in was simple and quick....we paid ---.--us per night instead of ---.--us for an upgraded room with a view of times square...please dont do this...it is not a view...you see nothing...you are simply facing in that direction...after reading other reviews people are getting the room with a city view for nothing...they are simply asking for the room upgrade when they arrive and this is fine just dont dish out more money for this the first night we had showers and noticed that there was no blow dryer in the room as there should have been according to the ammenities list....we also needed an extra blanket..we called housekeeping and asked for these items to be sent up....when it came to be after midnight we gave up and went to bed.... our air conditioner also did not work and bathroom setup with no counter space is very difficult when there are - female trying to do hair and makeup....we had to use back of toilet for the curling iron etc... as our -nd trip to ny we would not stay here again...there are so many more better options....the city however is still great!!!',not_happy
id18637,' this hotel was in an excellent location for our needs. the rooms were small and the wallpaper and furniture showed a lot of wear (nicks smudges etc.). the bathroom was just big enough and clean. we had two different rooms in this hotel; one was less banged up than the other. we booked through hotwire and for the discount price we paid i had no problems. bagel place down the block helped us avoid hotel breakfasts.',not_happy
id18638,' good central hotel. we had a good view of the river from our room. there is was plenty of food available for the continental breakfast. a few panhandlers outside but they seemed endemic in downtown memphis and were not agressive. a short well lit walk down to beale st. it didnt seem worth waiting to take the trolley for such a short distance. graceland is a drive away as it is out in the suburbs but you could walk to many downtown attractions.',happy
id18639,' in a word....avoid. i am staying here for - nights paying almost --- bucks for a king spa suite. well day on after a -- hour flight i look at the depressing reception hoping things are better upstairs well i was wrong. given my room card not told where to go where the lift is or where the room is. get to my room its hot stuffy and smells funky check the bathroom no spa bath as advertised. crappy tv no wireless internet even though it was advertised and i asked the guy on the desk and he said it worked. so i go down to see why the internet wasnt working and was told it is and the guy shrugged his shoulder then i ask about the bath and he said yeah so what do you want me to do . tired as i go back to my room play with computer still no internet go down and tell the guy that i will be looking for another hotel. left for about - hours come back and the guy says he has to apologise and offers me the room above he says it has a bath still no internet. it does have a better tv he also says he can call in a technician for the internet but they wont be here tilll monday. i accept there is a big conference in town no rooms available (i booked this room ages ago). anyway get to new room -- mins later the cable tv turns off the guy downstairs said it has been playing up they are waiting for the repair guy. the bath doesnt have spa its just a little bath. pillows are terrible no air con. very noisy from road and nightclub downstairs. coffee machine in room has cups that are two big to go in so first time i used it boiling coffee everywhere. the kitchenette doesnt have any plates or cutlery. the halls look like something out of the shining. the young ladies who clean the rooms are friendly the desk guy not very helpful. the tea and coffee station doesnt get refreshed daily. also found blood on the bedspread. the room is a good size though and the bed was ok but did have to remake it each day cos the cover over the mattress is always creased. oh yeah one night got in at -am and the door downstairs was open noone on the desk so anyone can get in and to the door to your room without a challenge. how safe is that!!!! please note i am easily pleased dont stay in posh hotels and dont feel value should equal crap.',not_happy
id18640,' sometimes ill pass on writing another glowing review for a hotel that already has a long list of positive reviews but in this case i wanted to again praise a fantastic hotel. especially because we were travelling with three toddlers and when a hotel can cater to us and impress it definitely makes mom and dad is job easier! we stayed here for - days in october and had two adjoining rooms. my husband had a conference just up the street at the huge marriott.that place is a zoo and it takes -- minutes just to wait for an elevator. im so glad we chose the colonnade! service was excellent. service with a smile. front desk staff was courteous and helpful. im blanking on the bellhop but i think his name was danny the older gentleman who is been there for several years. very knowledgeable & friendly and he and the other bellhops were always to greet my children and carry our bags. in the room the kids cribs were standard cribs but decent not pack n plays which is often the case. and they brought us several rubber ducks for the kids. everyone also enjoyed the floor to ceiling glass windows that lined the room. wow!! kids loved watching the people buses firetrucks etc...and because of that i would recommend getting a higher-floor room which will be quieter. there are black-out shades so no worries about sunlight and all those windows. rooms were clean modern nicely-sized (not huge but not cramped either) beds were incredibly comfortable nice sheets etc. the bathroom was a little small but it was clean and new so that wasnt a problem for us. (but if you need a large bathroom you may want to look elsewhere) housekeeping was very efficient and they were friendly always to greet my family ask if they could help etc. the only negative that i found was that the hallways are dark. if i had vision problems or perhaps if i was an elderly guest i might have trouble finding my room or finding my way to the elevator! i think they should raise the lighting in the halls but other than that i cant find fault w-the hotel. fitness facility was good variety of cardio and weights. clean well ventilated. (according to the husband i did not use this time) we had breakfast one morning at the brasserie and it was very good tasty but service was a little slow. lots of fresh choices on the menu and that place usually looked busy breakfast lunch and dinner. i wouldnt hesitate to eat there again and just hope for more efficient service next time. location is excellent but again it just depends on your travel plans. we were in town for a conference.there are probably equally nice hotels in more touristy areas or perhaps if we were there for head of the charles for example i might stay somewhere else. tip for families w-small children--there is a great playground just down the street around the corner and down a few blocks by a church. also youre across from the prudential center (shopping) shaw is supermarket cheesecake factory and plenty of other stores & restaurants. also youre a short walk to boylston newbury the back bay etc. (also across the street for duck tours for those inclined to do that!!) we really enjoyed our stay and we will certainly stay here again without hesitation. feel free to email me w-any questions.',happy
id18641,' my wife and i were in los angeles in august and she discovered reviews for jerry is on trip advisor. we already had accomodations elsewhere but were intrigued by the rave reviews and drove by for a look at the place. we decided we would give jerry is a try the next time we were in la...and did just that last weekend. jerry is lived up to all of the superlatives we read on trip advisor. we knew what to expect...this is not a high-end hotel just a clean comfortable motel at an excellent price. jerry is met these requirements: we wanted a very clean room a comfortable bed hot water and a secure setting. plus there is free parking and a central convenient location. all for $-- per night. jerry told us the price is going up to -- or -- next year. that will still be an excellent value. we will be back! you can see some of the la sights near jerry is i visited on my blog http:--mikeshistoricbuildings.blogspot.com-',happy
id18642,' the ritz model for customer service starts with the mandate that everyone speaks to the guests. well the hgi in times sq did just that and more. while the rooms are modest (on the large size for nyc) and will need upgrading in the next ----- months to be competitive the service was extraordinary. breakfast buffet was outstanding check in smooth check out was quick and easy (less than - minutes). very efficient operation with someone who had answers always at the ready. chose to be a couple blocks away from times sq bc of the noise glad we did. room was quiet got some needed sleep. will definitely stay here again.',happy
id18643,' please dont consider another hotel if you value a condo sized room with incredible views of the bay. forget check in. a breeze. no lobby no restaurant no bar and no real health club. no matter. the rooms are a work of art. spacious tastefully furnished and perfect in every respect. this property gives new meaning to the term suite. the beds are wonderful linens superb. the bathrooms three in our two bedroom unit are perfectly adequate. park hyatt chicago luxury? no but damn close. no tub and only one sink but not an issue. large walk in showers are a pleasure. use the spacious bathroom upstairs or the half bath downstairs. a fully equipped kitchen with a wine cooler and all top of the line appliances is adjacent to a beautiful dining room and living area with a gas fireplace. a flat green tv along with a dvd player and stereo is standard. this place is just as home. oh i forgot the washer and dryer. jeremy is the go to concierge. joe is also an all star. the rest of the staff is eager and professional. a house car is available for drop off and pickup. the director mr. sylvester made everyone feel right at home. the continental breakfast is outstanding with fresh fruit and yogurt as well as a selection of pastries eggs and beverages. bottom line- dont stay anywhere else.',happy
id18644,' i chose this hotel based largely on its standing with tripadvisor reviewers and was not sorry. much has been said of it already so ill briefly add that i agree with the many positive comments. the hotel is lovely comfortable clean friendly and brilliantly located. i got a great fare by taking advantage of a pre-pay offer and so it was a good bargain as well. i visit ny often and have stayed in a variety of hotels from budget to high luxury. so far the library is by far my favorite and i would stay there again in a heartbeat. in fact i can hardly imagine wanting to stay anywhere else.',happy
id18645,' i need to preface this review by disclosing that prior to this stay we had never stayed in a five star hotel so were not used to the level of service associated with such an establishment. with that said we found the ritz carlton to be an outsanding hotel. my family and i were very pleased with our short stay. the amenities at the ritz charlotte are abundant. the fitness center is incredibly comprehensive. the entire top floor is devoted to it. the fitness floor includes the aqua lounge (a pool hot tub and plenty of lounge chairs) a cycling room - a room full of exercise bicycles a room full of mats (yoga room perhaps) and a large room with state-of-the-art cardio and strength training machines. there were lots of towels and robes to use after a dip in the pool or a vigorous workout. i requested and paid for two adjoining basic rooms for my family of two adults and two girls. what i got was a large suite (parlor suite) and an adjoining deluxe room. both rooms were fabulous. the parlor suite included a foyer powder room living room marble bathroom and king bedroom. the deluxe room had two queen beds a desk-sitting area and a marble bathroom. the beds were luxurious with soft sheets and down comforters. the bathroom had a deep tub spacious shower a toilet stall with telephone and double sink area with a television embedded in the mirror. the rooms had lots of little extras. slippers a sewing kit bath beads qtips mouthwash and all kinds of soaps lotions and hair products. the desk area even had a stapler and paper clips. for entertainment there was a dvd player a cd player-ipod docking station and flat screen tvs in the living room and bedrooms. there was also a white noise machine to assist with sleeping and a cd in the bedside cd player that had soothing sounds like a babbling brook rain etc. the service to me was outstanding. housekeeping made up our room in the evening for turn down service. i counted six people standing at the door in the lobby area to open the door get your car help with luggage answer questions etc. at check in an employee stood in the lobby with sparkling wine. someone else was working on ice cream cones with homemade cones. the only negative that i can think of is that they charge $---night for valet parking and $---day for wireless internet. you may be lucky to get a aaa rate that includes parking. i think wireless is free in the lobby. we were on a high floor but still heard the noise from the night clubs across the street. the noise was not intrusive and we slept like babies we found the ritz carlton in charlotte to be the best place we ever stayed. the hotel offers extremely reasonable weekend rates considering the luxurious spacious rooms endless amenities and fabulous service.',happy
id18646,' i just visit new york city for a bussines trip i had a very good staying at this hotel the location is perfect the staff very friendly and the rooms are great . the only place i wont visit again is the restaurant the food is very poor and the actitud of the waiter just awful.',not_happy
id18647,' this was my -rd trip to new york and the first time i had stayed at the wellington. i stayed here for one night and even thought it was spring break the hotel was overpriced for what you get even for new york. on the positive side - it is in a marvellous location but then there are many other hotels in similar area that appear to offer value for money. - the rooms were clean although the decor was very dated on the negative side - the service at reception was incredibly slow and when picking up my bags having left them in storage for the day it took -- minutes to get them. none of the - bellboys seemed that interested in their work and despite the long wait i had they still looked for tips following delivering my luggage. - the rooms are small again even for ny standards the aircon bumped nasty fumes into the room. overall a very average stay.',not_happy
id18648,' my boyfriend & i went there for new years eve ----. everything was perfect! the location is amazing! the manager natalie was amazingly professional & nice.',happy
id18649,' we stayed at this - points while in baltimore for a convention. staff was polite friendly and very helpful. we had need to use the courtesy shuttle daily and found that riding it to and from the light rail stop was easy and convenient. room service requests for extra blankets and pillows were answered promptly. i would highly recommend this hotel.',happy
id18650,' the fairmont is a very old-fashioned hotel - not a bad thing in itself and the lobby in particular is magnificent. the room was not big but was comfortable enough although i was woken a couple of times at -am by noise in the corridor. the location is very central but walkers be warned it is at the top of a succession of very steep hills. other pros: pleasant staff. good if overpriced food in the laurel court restaurant. other cons: expensive for what you get. terrible and overpriced food in the amusingly kitschy tonga bar. overall it is a good hotel and i enjoyed my stay but would possibly seek something cheaper if i were to stay in sf again - i think there may be better value for money to be found.',happy
id18651,' to keep this short and sweet. my husband and i stayed here from one night to fly out in the morning. we were pleasantly surprised when arriving. staff was nice and check in was smooth. when we got to our room we were more than with the decor and especially the bed. it was very comfortable. the pool area is nice however we didnt use it. the bar was also cute. we had a drink to start off our vacation. i will say it was hard to wake up in the morning due to the comfort of the bed. but it had to be done! i would most certainly return here. the service is great and the shuttle service is very convenient.',happy
id18652,' while the single rooms (single double bed) are tiny they are very well appointed and clean and quiet. try to get an outside room (meaning it has a window) as the ones that face the air shaft dont have great ventilation. the staff is incredibly courteous and the location and price cant be beat. the double rooms (two double beds) are worth the extra dough unless youre travelling alone. the subway (featuring the - - - and - lines and also the a and the e very close) is literally right outside the door and the neighborhood features a lot of great restaurants and shopping. it is off the beaten tourist track as well so you really get more of a sense of life in new york city. the bodega across the street is well stocked and very handy for snacks and noshes ----.',happy
id18653,' a nice clean hotel with friendly staff. we arrived later in the evening and received a great room which was just as we requested. the front desk staff was helpful in the evening as well as the morning when we checked out. we did not eat the free breakfast so cannot comment on that. i would recommend this hotel to anyone who is in need of an overnight stay in this area.',happy
id18654,' it was the first time that i stayed at the crowne plaza suites houston sugar land - booked by my company: - the suite was spotless roomy and felt soft and home-like - the bed and pillows were very confortable [usually i have trouble falling asleep] but i slept like a baby - conveniently located between downtown houston [galleria westheimer] and sugarland where i had my business meetings - the internet worked great [speed and -x--] and otherwise the staff was always keen to help and assist with a smile - i tried the restaurant twice [on arrival and departure] and food was definitely healthy and prepared with care and service was prompt and courteous - i cannot comment on other services like the swimming pool etc as i did not have time try them ;-) kais gzara - july ----',happy
id18655,' while we wanted a hotel on union square stayed at palace and found it was an overall better location due to it being close to not only union square but the cablecar and actually on main tram-trolly bus route with stop right outside. amazing lobby restaurant that had nice breakfasts. wonderfully restored hotel rooms were a bit small for a family of four but made up for by the quality of furniture and high ceilings. found all the staff were incredibly helpful. lots of places to eat in surrounding area is.',happy
id18656,' this is a brand new hilton garden inn located right behind a metro station (new york avenue station now known as noma gallaudet university station). as most hgis this one has a nice and helpful staff a pretty good breakfast and a decent fitness center. the pool seemed to be quite popular too. clean rooms with microwave oven small fridge and coffee maker. my desk light was missing a lightbulb though. there is a night club across the street but it didnt bother me at all. good option in dc.',happy
id18657,' stayed at this hotel when on business tour to ny. due to its location (--th madison) we chose the hotel and should say it was a good choice. but things get worse from here :). rooms are small i found clock - alarm in non working condition and surprised to learn that it is same for many a rooms. as usual for ny hotels at astonishing (read high) room rates you dont get any service - amenities. mind you this is a really big hotel with ----+ rooms so we found a long q every day for check-in and check-out. one irritating fact was waiting for - minutes each time you want to get an elevator. from second day we got bored with same breakfast and really pity that they dont even try to change juice (standard orange juice everyday) though i was there almost - weeks. only positive thing was that i got some vegetarian choice in b-f and took it regularly. i found location to be good for business purpose as many of the offices i went were nearby. also subway station (grand central) was a stone is throw away which would help a vacation traveler as well. you would find times square empire state and rockefeller bld nearby as well as macy is and syms.',not_happy
id18658,' we were going to a colts game and wanted a place that we would not have to drive to and from on that sunday. we ended up getting a package that included our room and breakfast the next morning. there is actually a connection point between this hotel and the mall so you can easily go shopping and go visit the city. it is a valet only so your car will be taken care of for your entire stay but it also costs extra. although a little pricey the breakfast was amazing. they make the food for you right there and there is also plenty of fresh fruit and treats! the staff was wonderful and the rooms were beautiful. if we are able to get a good deal we will definitely be returning to this hotel for another game.',happy
id18659,' when comparing the reviews between hotels excelsior seemed to have the most raving fans of any medium-priced hotel in a good location so we booked it. we were staying in nyc for the weekend but only for one night at a hotel (the other night with friends). we were very pleased with the whole experience from the check-in to check-out. the lobby was gorgeous. we were able to have our bags held by the bellman for an extended amount of time both before and after our check-in and out with ease and professionalism. we were incorrectly booked by travelocity for two twin beds which could have been a hassle but instead the front desk gentleman switched us to a large junior suite with a queen bed without us even asking. the suite was very clean notably the bathroom which sometimes seems to suffer in city hotels. when we needed extra towels they were up within - minutes. the ac worked great not loud at all. the mini-bar is pricey but hello....it is nyc and the prices are listed on a menu next to the minibar so you know what to expect. the location was great well-lit and safe within - minutes walking distance from the subway central park museum of natural history and several restaurants. the only negative thing i could say was the view of our room was towards a brick wall. however we did not specify what view we would have liked so i would suggest asking for a park view when either booking or checking in. this did not bother us as we only were in our room when sleeping changing or showering. if you are booking through a third party as we did make sure you call ahead to the hotel directly beforehand to ensure your room and the view are what you want and expect. wonderful job!',happy
id18660,' i stayed there - times. excellent value especially compared to the marriott across the lot where i stayed several months on business. the property is brand new. rooms have fully-equipped kitchens flat-panel tvs (- in the suites ) with more channels than the marriott (which doesnt even have comedy central!!!). it is of course squeaky clean and up-to-date since only a few months old. i like the large desks which come in handy for work. the gym is just as small as the marriott is but has the latest cardio machines and some dumbells too. shower water pressure is good. service though is minimal and guests have to pick up extra towels at the front desk when needed. the chain hasnt caught up on the luxury bedding movement. the mattress is ok but not as good as what the marriott and top starwood properties offer. i will stay there again.',happy
id18661,' we were stranded in phx when a flight cancelled and grabbed this holel because it was close to the airport and the prince was pretty good (under $---). not expecting much but was blown away when we got there. the van was on the spot to pick us up and the hotel was really pretty. the room was great - spacious quiet well laid out and the bed and pillows were the most comfortable we have had in a while. grounds were beautiful and the staff was very nice. we didnt have much time to stay as we were back to the airport early but would have liked to stay longer.',happy
id18662,' i want to just say if you are planning a trip for - this is a great place to stay staff is very knowlegeable about activities the whole city is fun and friendly rooms are excellent and mostly all new... great bed remind me of the westin.... no need for parking just take public transportation best time is not having to deal with any traffic or finding parking... ok.. well i will be back....',happy
id18663,' although the room is small it was a very clean modern room. the bedding was clean white and fluffy with many excellent pillows. the bathroom was clean white marble and the towels were thick. the decor was white bright and seemed very modern and trendy. the location is excellent as it is near penn station and the subway station. there is no lobby but there is a starbucks attached to the hotel. it is in the middle of manhattan so there were many shops and restaurants within walking distance as well as the largest macy is we have ever been in. we will definitely stay there again and highly recommend it.',happy
id18664,' this hotel totally worth the money!! (which might be an exception in nyc)! we are a young couple and liked our stay at the broadway plaza very much. the staff is kind and helpful the rooms are huge clean and quiet the subway station is just a block away. i would recommend this hotel to anyone who is looking for a fair and good deal and isnt eager for a fancy adress. the only thing we didnt like too much about the broadway plaza was the breakfast. the breakfast area is very small too crowded and the food is so-so. above it all - stay at broadway plaza youll have a good time.',happy
id18665,' back in october my wife and i booked into the distrikt hotel in nyc for our honeymoon. we were recommend this hotel by friends of ours and i had concerns by being so close to the port authority but i was wrong this is a great hotel in a great location. when we arrived the initial impression you got was how welcoming the front of house staff were more so than any other nyc hotel that i have stayed in!! and i have stayed in a few. they asked how we were how was our trip etc but you could feel the warmth in their questions. the check in process was seamless and before we new it we were on our way to our room. the room was beautiful and far bigger than normal nyc shoe boxes. the decor of the room was lovely light walls with dark wood furniture - big bed and bigger tv !! mini bar great coffee machine in the room and space!!! the room and bathroom was clean there was a chocolate on the pillow when we got back in the evening and a weather report for the next day free internet-wifi. its little things like this that make the stay more memorable and enjoyable. in addition to the above the local knowledge of the staff was great able to tell us were to go to eat with great recommendation and just helpful advice. anytime we came back to the hotel we got a hello and asked how our day went which is nice. as they say in property its location location location. and this is true with the distrikt hotel right next to the port authority where you can hope on buses going to outlet centres like woodbury common etc or tours of the city. easy access to the subway any attraction or location is not that far away or with an easy transfer. you are about a - minute walk away from time square great if you have shows-dinner booked like we did. i couldn’t fault the hotel staff location etc on any level!! if you are looking for a great hotel in nyc to stay were you feel like you are getting value you for money and more importantly that you feel wanted rather than just being a number then this is the place to stay. i cannot speak to highly of the place!!!!',happy
id18666,' we had a multi-generational spa trip with myself my mother my grandmother and my brother is soon-to-be wife and stayed at the intercontinental on a package deal my father got through his american express card. the hotel is really lovely; our harborview rooms were absolutely amazing other than the fact that the thermostat seemed disinclined to function properly and the room was always hot. the rooftop fitness center is surprisingly well-appointed; im just sorry i couldnt roll myself out of bed early enough to take advantage of the free yoga classes they offer guests. the real highlight is the hotel is restaurant and lounge. we had breakfasts and one dinner at the hotel as part of the package deal. we went to the m&s on the harbor for dinner on friday night and were completely underwhelmed and my experience with hotel restaurants has never exactly been positive so i resigned myself to having lousy culinary experiences all weekend. breakfast on saturday morning was an absolute eye-opener. the prices are what you would expect for this class of hotel but the portions were incredibly generous and really superb. i had greek yogurt and an incredibly oversized bagel sandwich and couldnt even eat again until dinner; the fresh berries my mother got were plentiful and perfectly ripe and the waffles and croissants enjoyed by others at the table were superb. on sunday morning we were brought toast free of charge just because we asked nicely. our waitress was friendly and remembered us from saturday asking about how our spa date went and keeping our coffee cups full. my grandmother fell in love with a dashing young dutch man named joas who kept up with our water and orange juice and rescued my mother is napkin from the floor and was entirely friendly charming and delightful. dinner on saturday night was amazing. our waiter had a quick dry sense of humor and kept us laughing all night; the bar invented a drink for me called the picky guest after i didnt like the cocktail menu; the lobster bisque my grandmother was the only one to have the nerve to order was so wonderful we sopped up every last bit of it with bread from the table and were fighting each other for the right to sample from my grandmother is bowl. the executive chef an enormous mountain of a man nicknamed zeus came out to say hello and could not have been more wonderful - he told us the secret of the bisque is cognac and seemed more than to share the full recipe with us. our entrees were fantastic especially considering that they were the same price point as the place we had gone on friday and been so sorely disappointed - the veal marsala is particularly wonderful. and zeus came out with a plate of little bite-sized desserts for us no doubt because my grandmother was busy charming everyone she could find. we were so impressed with everyone. and finally in the lounge we spent several minutes chatting with the wonderful pianist who had sat down to play when i was in the middle of a ranting story about work and was careful not to overwhelm my yelling with his music (as he admitted to us when we started to talk). he was just the nicest guy as well as being a great musician. i know this appears to be more of a restaurant review but mostly we thought everyone we dealt with at the hotel on every level was just amazing very professional and friendly. i cant recommend it enough.',happy
id18667,' we stayed at this hotel to see the sights. location was great for the statue of liberty cruise and ---- memorial one subway ride to times square. staff were unbelievably helpful went of their way to accomodate our request to check in earlier.',happy
id18668,' i had high expectations since orbitrz and expedia had it a notch below the plaza. it is not even close. the people there are nice and the common areas are comfortable and warm. unfortunately the room was a disappointment. it was worn and tired as well as musty. i prefer clean and fresh. i could see where some old blue blood might like it but not me. the decanter was full upon arrival but it was also dusty. not very appealing. had high expectations but its reputation is hard to live up to.',not_happy
id18669,' i absolutely cannot fault this hotel it exceeded my expectations in every way! we made our reservation through ebookers and i have kept an eagle eye on tripadvisor reviews ever since. one common thread i noted was the street noise which prompted me to email amy betances in advance and request a room on a high level. we were allocated a room on the --th floor and encountered absolutely no trouble with street noise during our week long stay and any sirens that might have annoyed us were drowned out by the a-c unit anyway. i have read in other reviews that some of the rooms have rather small bathrooms but this was not the case in our room there was plenty of space in the bathroom and an abundance of clean towels. the bed was enormous and super comfy and the fridge in the kitchen was great for storing beers and water! by far the best feature of our studio suite was the private balcony overlooking --st street - we loved being able to sit out on the balcony with a book and a beer after a hard day trekking all over the city. i would also highly recommend niles bar which had a great atmosphere on the friday night we visited with delicious reasonably priced cocktails and fantastic bar staff. for breakfast try the tick tock diner and supermac across the street is brilliant for fans of macaroni and cheese! the only negative experience of our entire trip was a visit to maxie is on times square (as recommended by the city buzz channel on the tv) where we paid an absolute fortune for a buffalo chicken sandwich which was completely raw and totally inedible and mediocre cheesecake - avoid! all the staff we encountered at the hotel were absolutely fantastic and i would not hesitate to recommend the affinia manhattan to anyone.',happy
id18670,' the driskill has been remodeled many times but manages to retain the best aspects of its colorful history. we have stayed there many times over the past -- years and we have never been disappointed. the current remodel seems to combine the best of texas cattle baron chic with the amenities one would expect in a - star hotel (great linens quality light fixtures bathroom appointments etc.). there is a feeling of quality here that is not present in other austin hotels that are routinely given very high rankings by individuals on trip advisor. and the customer service was a perfect example of texas hospitality. the night we were there the hotel was full but we were accommodated in a curio room. it was small but lovely - perfect for the one night . if youre looking for a hotel that has charm and character youll love the driskill!',happy
id18671,' i attended a holiday ball the was held at loews lenfant and the location is wonderful. walked a flight a stairs beneath the hotel lobby to access the metro which is very convenient. great location in relation to sightseeing smithsonian is a short walk away. the room was a nice size but the furniture was worn and stained. the thermostat had a high medium low setting dial and the air was cool or cold even. i decided to use the extra blanket and forego heat all together. the shower head was very old and hard to move to adjust the flow of water. loews could use a major makeover with furniture and fixtures. after reading other reviews i was a little hesitant about staying there but they gave a discount rate for guests attending the ball. i would stay there again if for nothing more then how close it is to the museums and metro access.',not_happy
id18672,' we stayed at the orchard for just one night at the end of our vacation. what a great choice....i chose it from all the great reviews on tripadvisor. all the staff was friendly and helpful. the room was spacious with a very large bath. everything was beautifully appointed. our room was on an upper floor with a nice view of the street below. i had mentioned it was my birthday and the concierge brought a box of chocolates to the room. the location was great..after we valet parked the car..we walked around downtown in the evening. chinatown is just a block away union square is around the corner the cablecar is just outside the door. we did a bit of bar-hopping and then found a lovely small italian place just around the corner for dinner. the breakfast in the morning was a nice touch. ive stayed at other places in san francisco but the orchard hotel was the best experience...lots of bang for the buck....',happy
id18673,' the hotel is very well ocated. it is comfortable the room was very clean. the breakfast buffet has many choices. it is easy to wlak through broadway or the -th avenue. it remains expensive but that is new york!',happy
id18674,' first of all the hotel is bankrupt in case you havent heard. second of all the stuff of the hotel (most of it) is fake and random. i didnt feel like my business was wanted and i was honored. now comes the key experienced. i was harassed and intimidated by the security for playing the piano in the conference area. i was told to get out of the hotel and threatened t to be sited for trespassing if seen again in the hotel. that is while i was staying there as a paying guest. i was given apologies for the incident by the manager of the front desk. but how is that gonna help it? ive stayed here twice and i have no desire or intention to stay here again at all. there are much better places for the money is san francisco.',not_happy
id18675,' the room was very clean and had a nice bed clean bathroom close the --- fwy which was fine not too noisy and located in a nice neighborhood in hollywood close to hollywood but in a more suburban neighborhood. the problem was: i paid $---.-- per night because the only remaining room had a kitchen. the kitchen was a mini fridge and a microwave. the manager or owner david was nice enough but i felt like a criminal staying there. i had to pay a $-- deposit for the tv remote like i would steal a $- remote so i have to put $-- down to ensure that wont happen. also i was staying by myself but had a friend in town and when i tried to bring her to the room just to grab some stuff so we could go out for the night he actually tried to charge me $- for her to come into the room!!! why not $--? after all she might steal the remote. i was so offended i told him i would not pay the $- (out of principle) and he told me i had to pay it or i could not stay there. i paid the $- which i wish i hadnt and just gone somewhere else but i didnt. i understand youre in hollywood where there are some criminals but i can find a place in the same neighborhood that doesnt think im one. you have to have better judgment than that. that whole experience ruined it for me. next time im in town for business ill go to the best western two blocks away. mike moore',not_happy
id18676,' when you are searching for a hotel for your visit to chicago i highly recommend the allegro hotel. there are many things you can love about staying there from the courteous and professional staff to the artful decor not to forget the managers cocktail hour daily with a sample appetizer and even some entertainment. the location was great free wireless for kimpton members rooms were clean and the beds comfortable. this is my second experience with kimpton properties the first was dc this summer and that also was great.',happy
id18677,' the room was a nice size (we had - doubles & a kitchenette for $---) the staff was friendly the fixtures & furniture were new the place was clean close to all transportation parking lot was close by and accommodating and the city noises were part of the event ... only problems were that the tub was not set correctly so the liner moved; and the building was old so there was an ac unit & a regular tv - nothing major at all! nice stay for the price ;) we came to chicago to see chicago not hang out in the hotel - so it worked very well for us.',not_happy
id18678,' we found kona kai is website and decided that when we made our trip to san diego wed stay there. it was perfect. the service that we received was awesome some of the best ever. the drivers of the shuttle were very accommodating and friendly. the location is beautiful. the rooms look very much like the pictures. the luau was so fun and if you come down in the summer definitely attend. the restaurant had great food but our service there could have been a little faster. you can take the sidewalk across from the hotel and take a beautiful walk next to the bay. the best thing is since i brought my - year old nephew we wanted somewhere safe and this was everything we were hoping for. great area friendly service and a wonderful community made this the perfect hotel for us. the trolley that takes you around san diego picks you up at the front door so there are endless things to do. they were doing constant landscaping and cleaning of the pool and property and that was so nice to see. you are really treated like a customer should be treated here. would definitely recommend this hotel and will stay here again.',happy
id18679,' not only was the hotel nice and close to the airport but it was conveniently located within walking distance to boston is area commuter train system which drop us right off at the wharf. the check-in was quick the room was very clean and spacious and the breakfast was killer!! not only did i receive great service from elaine(front desk manager) before my arrival i was also greeted with the same warm friendly service when i arrive at -:-- at night. i would definitely recommend this property to anyone planning a trip to boston and looking to save some money and don’t want to pay the prices that the other hotels were charging within the city. and not to mention those other high price hotels didn’t include breakfast like the embassy suites. to summon it up “i was blown away by my stay”. thanks for making my trip a great one and keep up the great work!!',happy
id18680,' we had time during our stay in america to spend a couple of days in san antonio and made the lucky choice to stay in the crockett. the hotel is perfectly located for all the main attractions of this lovely old city esp the alamo (next door) and the riverside walk five minutes away. the hotel itself is a nicely renovated period hotel which has an american feel which we as english visitors do appreciate. the staff were friendly and helpful during our stay even to giving instructions on waffle making in the breakfast room. the breakfasts which were the only meals we ate in the hotel were very good with plenty of choice as long as you do not require meat. the room we had was fine with a good bathroom and comfortable bed everything was clean and satisfactory. san antonio was certainly worth the --- mile drive down from dallas we particularly liked the mission trail. we would look no farther than this hotel for future visits.',happy
id18681,' good location-had good easy commute to all attractions.all food and beverage was over priced!',not_happy
id18682,' i chose the library because of the location and the excellent reviews on tripadvisor. unfortunately i cant agree with what most people are saying. some of the staff is very friendly some have the nyc attitude to make you feel that you are of -nd importance. the elevators must date back to mr. edison: you never know if you will arrive alive! the place is very noisy (i was staying on the -th floor) the breakfast buffet is ok but not up to the price positioning the hotel pretends to have. the rooms are ridiculously small and would deserve some refreshing. the cafe at the street level is very nice with good food but also very noisy.',not_happy
id18683,' overall gorgeous property with amazing staff. from the hotel decor room layout to front desk staff i must say i am absolutely floored. it has lived up to my expectations and more. stayed here during the canada long weekend and was expecting to be a overflow of guests but that was not the case. valet staff were prompt quickly grabbed my keys helped me with my luggage. signing up to be a kimpton member automatically granted me access to free wifi and a welcome gift of raid the mini bar . the rooms were clean and well kept with my goldfish awaiting me. my family loved this place and felt relaxed after a night rest.',happy
id18684,' have just spent - wonderful nights at the edison we found the hotel to be clean and comfortable the staff were very friendly and helpful nothing was to much trouble i admit i was worried about the reviews that had been posted on t-a but i have nothing but praise yes the rooms were a little tired we had a room on the third floor and it would have been nice to have a coffee maker in the room but with starbucks across the road it didnt present to much of a problem . the location is perfect . would i stay again yes and hopefully will do so again in july',happy
id18685,' hotel is located within walking distance to historic area and dave and busters (across the street). its about a $----- cab ride to the bars of philly. (we were visiting for st. paddy is day). hotel staff was very friendly and very helpful. i would recommend it for weekend trips.',happy
id18686,' indianapolis is dolling itself up for the superbowl and the fairfield inn is right in the middle of it all. nice room comfortable clean and convenient. breakfast is not good but it is convenient and plentiful.',happy
id18687,' i requested a - to --star hotel through priceline.com for an overnight trip to baltimore is inner harbor for my husband and i. the radisson plaza lord baltimore came up in the --star category. this hotel should be a - --- or - stars at best. it is dirty out-dated and in disrepair everywhere you look. our room was extremely small the bathroom outdated with cracked tiles everywhere. there was a --inch or so spot of dried blood on the shower curtain. the very small (supposedly queen size) bed felt like sleeping on a wood platform. the restaurant that serves breakfast is a very basic dark windowless room in the lower level (i.e. basement). the buffet had a basic selection of breakfast food but was mediocre as was the service. this hotel is at least - blocks from the inner harbor. we were told when we checked in that there was a shuttle we could use to get to fells point for dinner which we opted not to use at that time. however when we asked to use the shuttle in the a.m. the sunday morning front desk clerk said they did not have a shuttle. although each and every staff member we came in contact with were extremely polite and pleasant collectively they do not have their act together at all. we are very flexible travelers and not complainers but the fact that this hotel was represented to us as a --star facility was misleading and we were very disappointed. i would like to prevent someone else from having this happen to them.',not_happy
id18688,' great room fantastic breakfast very nice pool areas and a friendly staff. thank you for having shuttle service! driving the property and parking can be a bit difficult but it is not so bad if you use the shuttle service. they are quick and very nice. we hope to stay here again in the future.',happy
id18689,' after seeing some of the reviews i was a little nervous... but we were pleasently surprised by the great service and quality of the room.',not_happy
id18690,' overall a very good value for the money. clean modern rooms. hotel shuttle. exercise facility. but there is a truck stop next to this hotel and if you get a room on the east side of the building (even numbered rooms) the trucks are very noisy and will wake you up all night.',not_happy
id18691,' this is a great hotel not just in san antonio but sets a high standard for any hotel particularly because the staff genuinely seems to want to take care of the guests.',happy
id18692,' the entrance is a downer this type of door is used at average dry cleaners as well metal small you got to push it so it opens. the mattress is hanging through to the point where lying on the belly forces oneself to make a weird bend room service and cleaning both good bath tiny but nice. the area if one likes to live amongst stores of big brands such as sara gucci etc is perfect. not for a younger culturally interested audience.',happy
id18693,' we stayed get for - nights at the start of our road trip through california. we arrived straight off an -- hour flight at -.-- pm and our room wasnt even ready which was quite a surprise. rebecca (?) on the front desk was very attentive and apologetic stored our bags and recommended somewhere to eat while they sorted it out. the next day they sent a comp cheese plate for the inconvenience which was a nice touch. amtrak noise can be an issue here particularly between --pm and -am( they blast the horn for about a mile before even passing the hotel) so definitely recommend using the provided earplugs regardless. in the main the hotel and rooms are clean housekeeping is excellent beds comfortable and toiletries lovely. good location to get around with the trolley close by taxis and gaslamp has good variety of restaurants and bars to choose from.',happy
id18694,' my wife and i visit chicago often and this was the first time to stay at he hard rock. service was great will be back.',happy
id18695,' even though this w hotel is not the newest in the spg portfolio it is very well maintained on a beautiful street in west la. it is walking distance to many restaurants whole foods trader joes and coffee shops. i was in the property for - days on business and honestly did not want to leave. the staff were prompt and courteous the room was large with plenty of room to stretch out and the hotel is not over crowded with partying la people. it actually felt very relaxing. i will definitely stay again. as a side note i used some spg points to stay one night at the sls while i was in la and i feel the staff at the w are far superior when it comes to treating guests with excellent service.',happy
id18696,' they charge for everything!! and dont tell you when you book a reservation. no customer service either!!-',not_happy
id18697,' my friends and i from a local mom is club decided to stay at the pointe for our bi-yearly mom is night away. all of us are mom of young children and we were looking forward to being away from our families spending quality time together and sleeping in the next day. when my friend and i checked into our room we noticed that the bed skirt on my bed was filthy. the bed skirt on my friend is bed was splattered with blood (without a doubt) and i also found that i had a dead bug between my cover and sheets. we phoned the front desk and housekeeping was dispatched and the bedding was replaced. for dinner we went to the pointe in tyme. our waiter was very personable he offered suggestions and raved over the onion soup. our drink order was taken and -- minutes later our drinks arrived. our meal consisting of - burgers - soups and - salads arrived --+ minutes later. the soup was horrible. grocery store off the shelf soup has more flavor and personality then what we were served. the pecan salads were the size of a side salad. they consisted of greens pecans and with very little cheese. though it was very tasty they were certainly not worth the $-.-- price tag. we informed the waiter that the soup certainly did not live up to our expectations. the waiter tasted my soup and confirmed that it was very bland and was probably a pot thrown together after they had run out of the earlier batch. we were offered a free desert and the cost of the soups were removed from our bill. after a disappointing meal we retired to our rooms. sunday morning yes sunday morning before - am we were woken by the hammering chiseling tape ripping and talking going on while the removal of room numbers and application of new ones took place to our door and the rooms around us. this was not the only project going on. i phoned the manager and was informed that he was not available and he would be calling me back. i did let the desk know what my complaint was and within -- minutes the one project (chiseling the numbers off the door) was stopped but there were still other work going on that we could hear. at --:-- am my friend and i went to take showers and found there was no running water. i phoned the front desk and was notified that the city had a station down. we were able to bathe and dress in our friend is room located in another building. overall i can forget about the bug (we live in az) and the issue with the water but will not consider staying at this resort again. the filth in the room and the lack of consideration of their guests comfort is incomprehensible. in the end i was offered a voucher for a night at the resort at a later date. i was told that since i had prepaid i could not have a refund. i did insist on a refund and was informed i would receive a check in a few weeks.. my friends and i plan on sharing this experience with our friends family and business associates.',not_happy
id18698,' i spent three nights at the waldorf-astoria on business and the service facilities and overall cleanliness of the hotel and guest rooms is excellent. the location is great and allows for easy travel (as easy as it can get) within manhattan. the rooms on the other hand while clean and well-appointed are clearly dated and in need of an update. the bedroom was small with somewhat threadbare carpet in places. the bathroom (again very clean) was also quite small and did not have room for any of the typical traveler is vanity items. there was some peeling paint throughout thr room ceiling and in the hallways. finally the room offered only a rudimentary temperature control and in this case the only choice was heat or fan speed. granted it was winter while i was there but there was no way to get the room unstuffy which led to a fairly frustrating need to have the heat on and the window open at the same time. a call to the front desk informed me that the guests have a chooice of heat or cool only from april to may and in september and october when there is otherwise only seasonally-available hot or cold air. overall great location professional staff in a very historic hotel. would be much better if the living history didnt extend to the guest room however.',happy
id18699,' we were privledged to stay at the inn at cherry creek during a recent trip to co. for our daughter is graduation from the univ. of denver. the inn is located within walking distance to many wonderful boutiques restaurants and the cherry creek mall. our suite was exceptional in every way - clean spacious tastefully decorated and very comfortable. the staff was incredibly attentive knowledgeable and friendly. the restaurant offered a variety of culinary delights beautifully presented and had a nice wine list as well. here again the wait staff was top-notch. we thoroughly enjoyed the ambience of this inn and highly recommend it.',happy
id18700,' convenient location in san antonio. close to everything with comfy beds nicely appointed rooms large bathrooms. only glitch was that they had booked us a double rather than a king and we had to wait a bit to be switched over to the other room. overall a pleasant stay for a very reasonable rate.',happy
id18701,' i stayed for five nights in august ----. i read reviews complaining that it was so far from the convention center. false. it was .- of a mile and an easy walk. there was also a shuttle bus for the convention i attended which i thought was unnecessary. i liked that the metro was so close. i found the staff to be excellent. i disliked my interior room and i thought it was only an average hotel. it worked well as a convention hotel. room service was excellent. i stayed at another hotel last time that i loved but it wasnt this close and i got soaked every time it rained.this hyatt is close to chinatown and an easy walk to many attractions. i recommend deciding whether walking distance vs. other features are most important',not_happy
id18702,' good position close to the interstate and a nice mall. good choice of restaurants just few minutes far away. my room was a double queen and my stay was - days long. very basic accomodation pool and business center no fitness room. free park and breakfast included. good wireless internet. my room looked old very used and my feeling was not positive about the cleaning. - days to have a remote control. the hotel is ok but for me is not the right choice if you go for business for few days.',not_happy
id18703,' we booked a room last-minute at a great price to stay just one night and they gained a future customer! the rooms were clean and spacious (all suites) the bed was perfect the employees were very friendly and helpful and the location was very central. but the things that really pushed them over the edge for us were -) free beer and wine reception in the lounge -) engaging and informative bartender pouring said free drinks and -) very adequate selection of breakfast foods (also free) including healthy options and good coffee. bonus point for noon checkout!',happy
id18704,' my friends and i stayed and this hotel in downtown austin. this hotel is in a great location. you can walk everywhere. upon check-in we had friendly faces and help. the hotel is under construction. i was not aware of that. i woke up saturday morning to pounding and a lot of noise. that pretty much spoiled sleeping in. the hotel claims they e-mailed us but since we booked through travelocity we were out of luck. the hotel is nice. once the construction is done it will be much better. another bonus starbucks is attached to the property. yay',not_happy
id18705,' the hotel was very nice and the service was excellent but i probably wouldnt say its a - star hotel as advertized on expedia. it seemed more like a - star to me. the main reason was that the rooms were a little outdated and the bathrooms were just standard. i did like the size of the rooms. we had a deluxe and it was very spacious. also the bed was one of the most comfortable i have had in a hotel recently. we slept very well there no noise in the halls and the room got super-dark with the blackout curtains. the pillows were very soft and comfortable too. the location of the hotel is great very close to all the downtown attractions and the light rail. you dont need to rent a car if you are just hitting the tourist spots in downtown just take the light rail from the airport for $-.--. one tip that we learned the hard way...when walking east back to the hotel from the waterfront use a street like union or pike not on spring or seneca they are very steep and a lot harder to climb up especially when youre wearing heels.',happy
id18706,' we booked a hotel near nyu and completely hated it and we went to priceline.com and got this room. major upgrade! ok it had a hair dryer which means a lot to me! this hotel is one block from grand central station and easy to get a cab anywhere in the city. the staff was nice - a little too responsive but that isnt a bad thing. rooms where clean and well taken care of. we where on the -th floor and the rooms werent tired. being that i stayed in many nyc hotels over the years this was one of the nicest. seriously how long are you in the room when you are in the city?? the line at check in was long but it was a friday and expected. check out was fast and easy and they held our luggage until our flight later in the day. the only sad thing is the hotel is booked for our next trip in december to the city! for $--- a night we where pleased!',happy
id18707,' i thought the room we had was nice we got put in the back near the parking garage. so luckily for us we parked our tsx up high so no one could hit it considering the spaces were really small and bigger cars had a hard time trying to get in or out of spots. because we are hh members the plus side was we got a nice room for a decent price.however we ordered a cheese platter to be sent up to our room because you can request certain ammenties if you are hh. omg seriously a huge waste of money. the cheese wasnt even cold and it didnt come garnished with bread or fruits that normally accomodate a cheese platter. so we went down to the hotel restaurant. talk about a joke. we were the only couple in there! my fiance ordered a steak and i ordered a salad. so not worth the -- bucks we paid for dinner. and i seriously cant believe they charge -- for parking. omg!!! i was afraid someone would break into my car!! its a nice hotelbut compared to normal hilton standards it needs to have the parking garage updated and secured in order to call it a hilton. plus we were on the elevator with a couple who were able to ditch the -- fee by lying that they didnt have a car. all i can say is the rooms are nice and every room has a balcony. however if you can get parking in the front do it. it is probably the only way your car will be safe',not_happy
id18708,' the price was excellent and the location was just out of this world a few minutes walk from times square and near to the empire state building etc. yes the rooms were basic but they were clean and when you are in nyc you should barely be using your room anyway as there is so much to see. this hotel is an idea base to explore them. will definatley be returning here in the near future cant fault the place.',happy
id18709,' we travelled to the doubletree in december ----. we have stayed at this hotel before many times on visits to nyc. this time was no different and again we had no problems at all with our stay here. check in was very quick (especially for a busy time of the year) the free cookies are always a bonus and appreciated after a - hour flight and plane food. the location is great we only took one cab during our - night stay (apart from airport runs) the rooms are always clean and tidy and are a generous size for nyc. for location and price i would always recommend someone to stay at this hotel. i know we will be staying here again when we come back.',happy
id18710,' - -- minute walk to jacob javits convention center - free breakfast and our with food and beer-wine (t w t) ***saved money with this one - friendly staff - amazing beds - free wi-fi - hd tv - full kitched with microwave-stove top-refrig-plates etc',happy
id18711,' lovely hotel in a great beachfront location. perfect for romantic getaways. balcony was practically on the beach. lovely breakfast on the terrace early mornings overlooking the ocean.',happy
id18712,' i needed a place to stay for a while i was in the process of moving. the motel itself is somewhat close to downtown but not exactly near much. the room had a weird odor and the bed wasnt that comfortable. i wouldnt necessarily say this is the worst experience ive ever had and if youre looking for something cheaper nearby downtown you could try this place out. however when considering everything i think it might have been better looking for another place even if it might have ended up costing a bit more.',not_happy
id18713,' our room was excellent for our family of - (- comfortable queen beds and a pull-out) roomy with high ceilings (room ---). extremely clean as we had read in other reviews and it was very quiet. the location was great having a subway stop right out the door and it was a nice neighbourhood to escape to each night away from the crowds. the staff was always friendly and helpful. our flight arrived early in the day and left late at night but the hotel was very good about storing our luggage before and after checking out. we appreciated that they extended our checkout time by a couple of hours.',happy
id18714,' stayed in room ---- of the holiday inn golden gateway on van ness avenue from feb. ----- ----. rooms were clean and nice may have been done over recently. service was good: the hotel operator called the second day to make sure i was satisfied with everything. it was a good quality holiday inn and i would stay here again. the location is central between california and pine streets on van ness but not the main tourist area. one nice feature is that the california street cable car line runs right to the hotel. i chose to walk the challenging hills but the cable car would be a better choice for most. in addition bus #-- on van ness runs right to the fisherman is wharf area (i chose to walk but it is far for most people). the neighborhood was fine and around the block on polk steet there are many restaurants including italian thai vietnamese chinese indian greek pizza etc.. ate at the italian restaurant across from walgreen is and the vietnamese place. bother were good. there is a ruth is chris steak house right across from the hotel and a whole foods market a few blocks away.',happy
id18715,' stayed here because i was traveling with my boss and this was her choice. however i was pleasantly surprised. large rooms quiet good choice of breakfast foods in the evening they had a free hour - beer wine different foods each night of the week all complimentary. dvd library that you can take back to your room as well. my only gripe is i dont like soft down pillows. there were like - of them on my king bed. would have been nice to have two regular firm pillows in the mix as well.',happy
id18716,' new name is pb surf beachside inn. very clean well kept hotel. nice staff. free breakfast was poor and less than continental style only sweet rolls store bought muffins juice and coffee. one morning was even weak on the sweet rolls. however you should skip the free breakfast and go to kono is right across from crystal pier. great breakfast but expect to wait in line for at least -- minutes. parking at hotel is extremely limited but there are more spaces at their sister property which is about a one minute walk up the block. we checked in very early and got a room right away. five minute walk to the very nice beach. lots of restaurants and bars close by. crystal pier is about a -- minutes via the boardwalk. will stay here again next beach vacation!',happy
id18717,' san diego is a great destination with many high end hotels. the bristol is fine boutique experience at a value. the staff is very accommodating. the rooms are spacious and very comfortable. the bar is jumpin and fun.',happy
id18718,' i stayed at the lax hilton for one night and enjoyed a great nights sleep after a long journey from the uk. hotel was easy to find (regular free shuttle service from all terminals) check in speedy & friendly room was spacious clean & comfortable and very quiet despite close proximity to the runways! i had breakfast brought to my room first thing in the morning and this was fine. all in all a good experience - met my expectations. my travel agent managed to get me an excellent rate for this hotel so overall good value for money.',happy
id18719,' as someone who travels to sf maybe four times a year ive become quite content staying at the marriott property on -- fourth street the full-service marriott. it is easy to get to off the bart and close to everything. just for kicks i decided to stay at the newly-converted union square marriott up on powell (you know before the hills get really steep). loved it. got a great room (----) one of im told only six in the hotel that has a sweeping view of coit towers the bay and is a really large room with a separate living room bedroom and a bathroom that is two rooms (big shower vanity and then toilet bath-shower). the concierge lounge is huge and has views on the other side looking out toward union square and downtown. we had wine-beer in the lobby but opted to eat elsewhere (so should you it is sf!). unsure on parking but you dont need to be driving in this city anyway. close to everything starbucks across the street. would stay here again in a heartbeat.',happy
id18720,' me my wife my - children (- and -) and my mother stayed here for - nights. kids liked the pool. not huge but enough room even when other people were there. breakfast was great as well as the free drinks from -:-- to -:--. i made sure i was down there for that. restaurant in the hotel was nice. price for dinner for all of us was not much more than the price we paid for lunch at shedd aquarium. we took the subway just down the street - block to shedd. grocery store right across the street from hotel. would stay again. did not pay for the wi-fi because -g service was great on sprint.',happy
id18721,' it was nice. the guests seem a bit on the stuffy side compared to the four seasons and the room bathroom and closet were quite small. it was very clean the bed was comfortable and the club room had very good food. as far as service when i arrived there was not a do not disturb sign to display on my door and i called and requested one which never arrived. housekeeping was a bit stingy on soap i had to request extra after every cleaning there were plenty of towels however. the westend bistro downstairs was amazing. i would highly recommend that.',happy
id18722,' we werent here long. just a quick overnight while traveling for thanksgiving. the rooms were great staff friendly etc. wish there would have been more options for parking but i am sure this is pretty standard downtown. would definitely stay again',happy
id18723,' hi i stayed at the grand hyatt in nyc for a solid month. a customer was paying the cost so i should not complain too much. i had trouble sleeping. they installed very strong door closing springs in the door hinges. the springs are designed to close the doors hard. i cant sleep through the noise of doors getting slammed shut every -- -- or -- minutes. ill try to avoid the grand hyatt (and other hyatts). -moi',not_happy
id18724,' i booked a two day conference for the western division meeting of duvel usa. everything about the experience was first class! the rooms were great the staff were professional and the conference arrangements were exactly what i was looking for. phil baxter (hotel manager) and his team provided me with everything i needed to run my event seemlessly. i would have no hestiation recommending this hotel as a great place to hold any kind of business function.',happy
id18725,' barely acceptable. front desk clerk was not dressed professionally (probably isnt paid enough). rooms were cleaned but not clean. bed was adequate but on this trip we stayed at multiple locations of la quinta which is lower priced and they all represented a better value. the neighborhood here appeared to be sketchy but we were told we could walk to restaurants which we did. i would not recommend or go back to this place. it was cheap and the establishment reflected that.',not_happy
id18726,' i have stayed there over -- nights this year. a newer property with a staff that has always been helpful. good selection of eats for breakfast and they usually have snacks in the evening. self service laundry facilities for $- per load of wash or dry. shuttle service from the airport could be improved but usually runs on the hour and half hour. not many restaurants nearby but the van will take you to local places to eat. tv channel selection is not huge but adequate. free wireless. fitness center has treadmills climbers and free weights.',happy
id18727,' we booked this hotel through hot wire for a decent price for ny city. the entry was nice and the staff very pleasant. the room however was small - i mean really small! we had - large suitcase and - carry ons and we could barely fit them in the room. the bed and linens were lovely the room clean bath was very modern. im not sure if you went through a different booking service if you would get a better room but if you are claustrophobic this is not the one for you.',not_happy
id18728,' i stayed at the lancaster for a week during a business trip in march and had an excellent experience. i really enjoyed being in a classic building with great amenities and a super friendly and helpful staff. normally rooms in historic hotels can be cramped and run down but my room was quite nice. theyve got a great property and was very with my stay there. this is a great hotel for business but would stay here for pleasure too. highly recommended.',happy
id18729,' i was there during christmas weeken and due to that reason everything was slow and quiet. the hotel is located right next to convention center as well as asu. however the hotel is not located near many stores bars etc. this area is mainly a business district. the room was very clean. the bed was very nice. it was very comfortable. i had a queen bed the sheets were clean and soft. the room was carpeted. the bathroom was very clean. the room had complimentary water bottles. has a fridge. self parking per night was $--.--. if i ever go back to phoenix az i def will stay there.',happy
id18730,' the hotel has a great location but the hotel was ok! the hotel is too big and the rooms are too small but overall it was very good. the rug was dusty and i had allergies the first night i stayed there.',happy
id18731,' this is my second stay within - months and id still go back. no i didnt love it it is a -* . they could do alot better but i do love the convienience to graceland being able to stroll up there anytime i want. seeing it all lit up at night is just lovely. i like being close to all the shops. i love the pool in the heat - you wont get that downtown. i love the free shuttle to sun studios-beale st running all day long. $- to and from beale from -pm onwards last pick up --.--. the bathroom was spotless. big t.v in the den bed was oh-so-comfy as were the pillows. i might add while i was there they ripped up all the carpets and replaced them. breakfast is all right - not great but what do you want for that sort of money? if you don;t like it walk across to the rock n roll cafe.',happy
id18732,' the hyatt chicago was a great stay. i was here for a conference and stayed four nights. the lobby though often very busy and noisy was cool spot to hang out with a -- hour coffee bar. the location of the hotel is pretty good-- a little bit of a walk to restaurants etc but nearby millenuim park and a great walking-running trail near the water. rooms were nice size clean and updated. even on the --th floor the views are often still of the inside of other buildings but something that cant be helped in a large city center. rooms and corridors were surprisingly quiet. check in was quick and easy. service was great.',happy
id18733,' well this is one of the worst experiences i have had at a hotel. the trip was for business and as such i did not pay for it myself however if i had i honestly think they would have had to call security as i would have totally lost it with them. i will list the issues experienced here one by one and then i will copy in the reply from the general manager. i personally believe that when you work in the service industry most people have a shelf life there is only so much that most individuals can take from the public before they become bitter and unable to respond in a companionate or service worthy way. the general manager of this establishment has in my view most certainly exceeded his shelf life several times over. -) i contacted the hotel via phone a month before my stay and asked when i had to inform them if i had to leave a day early i.e. cutting short my stay by one day. my reservation was a fully flexible (most expensive rate) and as such i could do this. the reception informed me that i could do this at check in. i duly did this when i checked in only to be told at check out that i had to pay for full stay due to the fact they had a -- hour cancellation policy and my check in had been within the -- hours. i was told that there was nothing they could do and that was that. -) even though this is a brand new hotel the bedroom door did not fully fit the door frame making the seal round the door frame useless. this made the noise from the corridor very obvious as well as making the bedroom door rattle each time a door in the corridor slammed as it did not fit snugly in the frame. this issue was highlighted to the manger and engineering staff and there was no question in my mind that the door did not fit as you could plainly see through the crack at some points along the door. the fact that the door closure systems on each bedroom door did not slow the door down when it hit the frame caused every door to slam. -) the air-conditioning did not work correctly and was only fixed the next day when the units internal sensor was freed from tape that was preventing it from picking up the ambient temperature. this is what the engineering person said not my own guess . -) when i first rang reception regarding the slamming rattling doors and door frame the person i spoke to offered some pcr points as a good will gesture. i was told that they would be waiting at reception when i checked out problem was that the person who offered this was not the person at reception when i checked out. this caused further confusion as the person checking me out apparently did not know about this gesture or what to do. i left before this was sorted with no reassurance from the reception person that this would be sorted (no apology nothing) as i had a car was waiting to take me to the airport. apart from the apparent lack of communication at reception and the lack of interest from the person checking me out this to me is a relatively irrelevant point. i would not highlight this other than the fact the two below emails mention this. below is the reply i got back from the general manager to my above complaints. below it is my reply back. there was no reply back from them to my reply. i will try to address each issue individually. so let me start by saying that the reservation you made was indeed for - nights (friday ----- and saturday -----). it was made through the ihg reservation center. whether or not you called the hotel i cannot confirm as there are no notes in our records and we always write comments to confirm any conversations with our guests. your reservation allowed you to stay over on saturday so possibly the person you spoke to said that since it was to stay over there would not be a problem with your leaving at whatever time you liked on saturday and up to noon on sunday. our cancellation policy is that anything within -- hours of arrival will be charged especially those on the same day. having said that your charge for saturday night is legitimate. as for the room noise as in every hotel there is no way for the hotel personnel to control what other guests do as you stated they were slamming doors. if so you did not mention that you called down to the front desk to report this as we have a security staff on hand to deal with these types of issues. our engineering staff housekeeping staff and i personally went to your guest room and quite honestly the door was working in fine order. there are security measures which must be taken as i told you that have the door automatically close for safety and security purposes. the gap between the door was minute and would not cause an overdue amount of noise to permeate into your room. our engineering staff and both you and i checked the door and found nothing wrong. the door secures by itself as it should latches and does not rattle. also as i explained for fire safety reasons and security purposes the door to the stairwell as you pointed out closes differently due to having a different fire rating a different locking mechanism and closing procedures so it is not the same as a guest room door. as for the pcr points daniel who you mentioned did indeed supply your account with the additional points. this does not happen immediately as it goes through ihg’s system and the points are awarded at a later date. i cannot say exactly when but typically within - – -- days. as for the air conditioner issue. again engineering went up to your guest room and checked it out and found nothing wrong as you said when i met with you in your room. and you also told me that it was not an issue so i took you at word at that time. to accuse our staff of lying is not appropriate as we did nothing but handle your requests with dignity and respect. we hold ourselves to a very high standard as does ihg with their standards and policies. i apologize if there was confusion concerning the checkout situation and date of departure but the hotel staff did everything possible to handle it properly. thank you for staying with us.. my reply: my your email does baffle me. i highlight genuine problems and instead of listening and trying to see how you can change your service for the better you belittle and dismiss what i say. you did not stay in the room i stayed in so you have no way of knowing how much the door does or does not rattle when the other doors slam you also have no way of knowing how bad the gap is at letting the noise into the room as again you have not slept in it. as for the air con if you bother to talk to your technician who fixed it (i took the time to ask him and understand what the problem was) he will tell you that there was indeed a problem with the air con in that room and it was due to the sensor inside the unit being wrapped too far along with tape preventing it from picking up the correct temperature. the fix was easy as it was to remove the tape which was most likely there when the unit was installed as this is a new hotel. you are not only dismissing what i am telling you but also essentially saying that i am fanciful or a down right making things up. this i find highly insulting. as for the fact that you say that i am accusing your staff of lying if you read my email again i said if felt that i had been lied to that is exactly how i felt. now if your staff were not out to intentionally mislead me and was all due to unfortunate errors then obviously my feeling was incorrect. however that still does not negate the fact that your staff incorrectly informed me of what the adjustment policy was over the phone. honestly i dont know why i am bothering to even write to you as the bill is being paid through my work expenses so it not in any way affecting me financially. what i think does rile me and is spurring me on is your obvious inability to see that my complaints are valid and that the way they were handled by your staff and now by yourself was poor at best. your email reply does however give an insight on your way of thinking when it comes to dealing with customer complaints and is not surprising that your staff follow your lead as their manager. i am in no way interested in receiving the points they were not what i was trying to highlight here so please cancel whatever you may or may not be sending over. i will be sending this whole conversation to priority club as i think they have the right to know how complaints are being dealt with by the general manger of this establishment. quite honestly this is the worst interaction i have had with a hotel general manger to date even the overflowing toilet in one of your singapore hotels did not result in me writing a complaint letter. it is likely that this is due to the fact that issue was dealt with swiftly courteously and with sensitivity something that has been sorely lacking in any of the exchanges i have had with you. so to sum everything up; if you end up having a room that has a working air con and a door that fits its frame and you do not trust what you are told by reception prior to your arrival as well as making sure you never have any other problems or have to interact with the general manager then you will have a perfectly acceptable stay. the hotel is new and the rooms are comfortable so are the beds and the restaurant is surprisingly good. if you are unfortunate enough to not have this perfect experience then you are likely to have a very painful experience.',not_happy
id18734,' we won this hotel on a priceline bid. we live in queens and didnt have time to go anywhere so we made a nyc trip of our anniversary (july -rd). we arrived at the andaz the morning of july -th and took a chance at being checked in early. the gentleman at the desk david took care of us. we asked about the funky room they had with the bathtub and the glass wall. when he asked us if we liked that room and we told him it was our anniversary he said he would see what he could do. he checked us in handed us our key cards and indicated this room is not advertised on our website - i think youll like it. hope you dont mind the -th floor as it is our lowest floor but the room still has a decent view . we got to the -th floor looked for the plaque indicating the direction of the room sections --- our room was the first in a section of rooms to the left. this is awesome it has to be a corner room! . we were in for a much bigger surprise then simply a corner unit. when we opened the door we were floored! a huge suite! complete with living room kitchen area (with dishwasher sink refrigerator espresso maker - flat screen tvs vanity robes slippers the works!!! and yes the whole room was a corner unit so the whole outside facing wall was windows (with automatic black out blinds!). bose stereo system in the living area complete with couch. kitchenette area was stocked with snacks and refreshments (few snacks - potato chips granola bar and chocolate bar) all of the non-alcoholic refreshments and the snacks were complimentary. now for the bathroom. this room alone was the size of some hotel rooms! a huge bathtub in the middle of the room (plenty of walking room all around) bathtub was big enough to swim in practically. also featured a huge stall for the separate shower (with rainfall shower head and hand-held shower wand). toilet also had it is own separate stall-door a real water closet. c.o bigelow products are provided. we went out for some -th of july festivities and when we arrived back at our room a few hours later there was a bucket of beers in ice from david (the front desk manager) wishing us a happy holiday and happy anniversary. exemplary experience even if for only one night really - star treatment. id recommend the andaz any day of the week even -th of july wednesday!',happy
id18735,' we had a - night stay at the colonnade over a weekend. check-in was effortless and the staff was very pleasant. parking was an eye-opening $---day but i suppose that is on par for a city hotel. we found the room tidy but tiny for - people (- children with my husband and i). we had - double beds a round table and - leather chairs and an ottoman. not really a sitting room space. for the cost we are used to a far more spacious room. the closet doors barely open against the bed. the double doors on the bathroom were a bit awkward as well. but all in all a clean place. the location was just right for us with access to the t and the prudential center and walking distance to the duck tours and sooo many restaurants. (check out newberry street!) the roof top pool was definitely a bonus during this hot weekend stay the staff there was very attentive and friendly though the pool could use a good cleaning :( the colonnade could use a few updates but the staff is warm and helpful and it certainly was a pleasant stay.',happy
id18736,' the hotel is great- very clean well appointed fabulous location. rooms are not large (typical for nyc) but extremely well designed- they have everything laid out quite well (even a microwave and fridge!). the staff was a+- very helpful with advice.',happy
id18737,' we just stayed in the whitcomb hotel for a few nights. we booked it thru hotwire so we didnt actually choose it so when we arrived there it was a nice surprise! we paid something like -- usd. and for san francisco prices it was super good value. the room was big the bed was perfect and we had - sets of pillow each. the room was big we had a big bed a big changing room a spacious (not very nicely decorated) bathroom a large tv and two set of tables with chairs and sofas. the mayor con was that the room was old and the window was blocked by a air-con is tube so there was no light. the hot water was not hot but warm. overall it was a nice stay. i recommend it.',happy
id18738,' my friends my wife & i all chose to stay at the tribeca for new years eve. we flew over from scotland and was --- first time in new york and what an experience. right from arriving at the door the door men were fantastic really friendly and helpful they could not do enough for us. the girls on the desk were also very helpful and there was a separate concierge desk that could answer any questions that we had ref the local are or anything we needed in house we had pre booked our new years eve tickets and we only booked general admission i lost one of my legs while serving in afghanistan last year and i explained this to the noel the girl who was dealing with the party reservations and she made a table available for my party of - again really going over and above what was required. the new years party itself was brilliant with a free premium bar there was never a long wait for drinks and the measures were not shortened ( i suffered for it in the morning with a terrible hangover though) the staff who waited on us that evening were exceptional making sure we were never without food or champagne at any point the dj was great and the ball drop was a special touch. whether staying for business or pleasure i can see why it is very appealing situated in soho you had the subway on your door taking you uptown or even for myself who cant walk long distances it was not a far walk to ground zero and the financial district if you want somewhere thats very relaxing yet very cosmopolitain then this is your place. a huge thanks to the staff at the tribeca you made our trip that wee bit more special. paul',happy
id18739,' the lobby and restaurant of the houstonian are more impressive than the rooms which are disappointingly small by us standards. definitely one for the lone visitor rather then couples. the lone visitor who is not staying long because there is not a lot of closet space. the lone short-stay travelling-light visitor who likes a dark ambience. and shades of brown. a brown-loving lone short-stay travelling-light visitor who doesnt mind that the air con doesnt stay cold. ok so the houstonian is great for the the lone short-stay travelling-light brown and heat loving visitor. for the rest of us it is just ok. for the price i would expect more.',not_happy
id18740,' stayed here for one night. room was clean and everything worked (well the cable on the tv) was a little snowy. friendly staff simply but adequate breakfast. would recommend for an overnight in theglendale area',not_happy
id18741,' could be sooo much more if it werent for the fantastic view of the fountain lake and grant park i would have left that night... first off there are people striking out front they say its one of the longest strikes ever - tacky. they also say that the owner whom bought this (what could be wonderful hotel) about -- yrs ago has never even stepped foot in this place hum?? the room is old old and more old - clean but old!! no updates at all the door to the room was one of those like from the seventies hollow cheap doors and all scratched up. it got a little cold and due to the old heating-cooling ventilation system only heat was provided the bathroom was nice thou. the parking was costly compared to other hotels in the area once u use the coffee packets in the room then they want to charge u for any additional one u request and an - oz cup of coffee costs u $-.--. that is not so nice when u pay sooo much for the old room our room was --- something i cant really remember the exact number at this point. needless to say i will never stay at this hotel ever again. not worth the time money or old musty smell. hope they would change some things in the near future. hope this helps u to summ it up this place is an old neglected money pit.',not_happy
id18742,' was very apprehensive about going to the hotel after reading the reviews on here but the actual experience wasnt half as bad. the hotel is very basic. it is in drastic need of a makeover and the overall feel is dowdy and neglected. the worst part of the stay was the one hour wait at reception when we arrived but otherwise nothing horrendous happened. the room was on the --th floor. it was quite small and dull. however my main relief was that the bed linen was clean and so was the bathroom (although a little mouldy in places). the sheets were replaced daily and the room was also cleaned on a daily basis. the bed was a little springy but was sleepable. the main advantage is the location which is fantastic. you are literally in the middle of it all - you cant ask for better. we only ever stayed in the hotel to sleep so werent bothered about the amenities etc. if you want a clean but very basic accommodation then stay here. if you want the ritz go elsewhere.',not_happy
id18743,' first off i have to say the reservations and billing department are fabulous when you contact them. they are very helpful courteous and patient with first time customers. the hotel is beautiful and located in a good area for sight seeing and transportation choices. the flowers in the reception area are incredible; you can smell them as you walk in the door. my friend and i could only afford a standard room. it was definitely standard. you must remember that this is an old hotel and there will be flaws in your room. however our room was very quite with no street noise whatsoever- which is a plus. the staff is very helpful and courteous. the restaurants and bars at the hotel are very expensive. we ordered martinis at $-- a piece. needless to say we only had one. there is a starbucks tucked away downstairs. better yet we found a great deli a block a way. we will never stay here again because of the expense and we will opt for something more updated next time but we are glad that we had the experience.',not_happy
id18744,' the hotel needs some room upgrades. the clock radio alarm was broken and there was cracks on the ceiling. the complementary breakfast was average at best.',not_happy
id18745,' stayed at staybridge for my --th birthday from the checking in to the checking out everything was great. the location is very central and as to the parole office on the same street we walked back to the hotel at various times including late at night and there was no problems at all. \we had a problem with our onward flight due to our travel agents negligence the concierge nadine stayed behind her finish time to ensure that everything was sorted out brilliant. the complimentary breakfast and teatime snacks are very good we have spoken to other new york visitors and they were very envios of this service. will definitely go back.',happy
id18746,' big nicely decorated and an extremely central location makes this a very worthy hotel to stay in san francisco. for starters the easiest way to get from sfo to the city is bart...the parc -- is maybe -- yards from the powell st. stop. lobby on the -nd floor is decorated very stylishly and inviting. the rooms are a good size very comfy beds clean bathrooms great shower pressure a -- hour gym...what more could one ask for? would stay again and recommend...',happy
id18747,' we booked this hotel for a - night stay at the beginning of a - week road trip in california. overall a good choice - room was ok space-wise although a bit cramped for a family of - with luggage. nice to have the balcony overlooking the city. good comfortable beds and excellent maid service though the reception-bar area was more akin to a bus station than anything else with literally hoards of people coming and going - definitely not the place for a quiet drink! - this hotel is in a great location close to union square and market street. avoid the hotel breakfast which is massively overpriced especially at their is an excellent diner just across the street on taylor.',happy
id18748,' this is a great place to stay in nyc. modern and clean with decent sized rooms and friendly staff. free wifi in the lobby and a great rooftop garden (which can be accessed at any time not just when the bar is open). an approx -----min walk to times square and closer to a couple of subway stations.',happy
id18749,' this hotel is recommended for young couples looking for an energetic hotel with club scene and trendy bar. the hotel is contemporary with flare. beware the room bathrooms do not have doors for privacy only shutters that do not lock so if you are a private person request the handicap room. location is awesome. walking distance to the navy pier through an underground walkway (about - blocks distance). chicago city life is awesome and a great place to have a romantic getaway! hotel is upscale but rooms are slightly older. view is awesome to the lake. food is way too expensive but you can eat breakfast at egg cafe just - blocks to the right. beware of parking fees. get a deal with parking included.',happy
id18750,' i stayed - nights and this hotel exceeded my expectations (which i admit were modest). my room was clean and spacious. the shared bathroom facilities were kept clean and i never had to wait to use them. the included wifi internet was of reasonable speed. the highlights were the great location - easy access to public transport a very short walk to chinatown and market st in what felt like a very safe area - and the friendly and accommodating staff. they acknowledged me with a smile whenever i walked past and were quite to let me leave my luggage in my room well past check-out time due to my late night flight from san francisco. some street noise and occasional noise from hallways and adjacent rooms were very minor annoyances and easily ignored.',happy
id18751,' we have enjoyed our stay together with our two kids (-&--) here. all the staff was very friendly helped us organizing trips and made our stay an very nice experience. the hotel has a tasteful style is very clean and good located. only the fitness zone could be improved a little bit',happy
id18752,' my husband and i stayed at the pearl hotel in san diego to celebrate his birthady. we arrivied to a friendly young staff who knew us by name and had included a handwritten birthday note and complimentary cocktail upon arrival. the rest of the weekend was followed by warm hospitalityamazing cocktails and delicious food all while surrounded by a hip mid-century vibe. cant wait to go back and spend some more time enjoying the pool and botomless mimosas at brunch!',happy
id18753,' we stayed here on business on the recommendation of our us colleagues not for the service but for the location. it is a couple of blocks from the white house - lafayette square and within comfortable walking distance (a coupe of blocks) of most key locations for tourism and business. there are two metro stops nearby so you can get to georgetown easily too. the capital hilton is large and seems to be used by equal amounts of tourists and business - convention guests. previous reports about the material standard of the hotel seem fair. the lobby is ok but standard rooms have seen better days - furniture is faded and worn in places. while the bedding was clean the room was not as clean as i would have expected when i checked in: a cherry stone on the floor by the sofa bed showed that house-keeping lacks attention to detail and is speedy not thorough. this is way below standards i have experienced at other hilton hotels but then again so were most of the other guests. a word about service: it is not quite as bad as i had feared having read previous reviews on tripadvisor. however on arrival the receptionist was disinterested and impersonal. i dont expect (or like) fawning faux-friendly service but hello or welcome is always nice. the worst and most comical bit of service was from the barman in the extortionately-priced hotel bar. when i tried to order a drink he walked off and didnt come back for - minutes. when i managed to get a bottle of beer i had to ask him to take the cap off. he was very perturbed when i asked for a glass too. my colleagues were very amused indeed the common factor was that these two staff members were european - she was french he was british (manchester or nearby). all the rest of the staff were absolutely fine! i was on a b & b rate and wouldnt have eaten in the hotel otherwise because i couldnt have eaten enough to make it worthwhile. there are plenty of coffee shops and breakfast cafes close to the hotel where locals eat on their way to work. on the subject of food on different nights we ate nearby at mccormick & schmicks (---- k st nw) which served good fish and steaks and also at brasserie beck (pretentious pricey belgian: highlight was hearing stella artois described by the beer-sommelier as a light refreshing hoppy summer brew). priceless. we also ate at ebbitts which was very lively - make sure you book ahead.',not_happy
id18754,' location is great. rooms are large. staff is fine. the place is really worn however. the walls are very dirty towels are old and thin bathtub vinyl bottom is peeling off furniture extremely worn. in room coffee terrible not even a teabag or two. just spend the money to update! could be a great place.',not_happy
id18755,' i stayed at this hotel due to good reviews i had read. however my experience was horrible. the room was musty and dirty including bloodstains on the carpet. some members of the staff were rude. you know it is bad when you ask for something and the front desk tells you that they will have to find an employee of theirs that is not rude. not the kind of customer service i want to pay for.',not_happy
id18756,' stayed here during the girls travel volleyball tournament over presidents day weekend. relatively inexpensive for downtown dc. - minute (- block) walk to the convention center. it could not have been easier! there was some renovation on floors - & - (swimming pool and gym areas but we were on the --th floor so there was no issue at all. beds were reliably superb hampton inn beds-covers-pillows. next best thing to my tempurpedic at home!!! complimentary breakfast was as good as ive seen at any hampton...and they are all better than the rest...just one more reason i stay at hampton whenever possible. the only downside was the cost of valet parking. nearby private lots varied from $-- - $-- per day....the hotel was ~$---day valet. but the car was fairly well secured...no worries about anything unsavory happening. a small price to pay for peace of mind.',happy
id18757,' we stayed here on july - ----. upon arriving after the check-in time we walked into a bedroom sized lobby that was packed. we finally were able to get up to the desk and were informed that no rooms were ready and that they would call us when one was ready. so we walked downtown and about an hour and a half later were called that a king suite was available and if we made our way back at that moment she could offer that to us. so we walked back. our suite was a basic room with a refridgerator & microwave. im not sure what was so suite about this room. so we changed and headed out for the night. it is a short walk to downtown (comerica park concert venues...etc). only about a -- minute walk. its a clean area that isnt at all scary to walk through (day or night). the room was clean the staff was friendly. however upon checking out (before the required check out time). we called down to have the valet bring our car around. we called the required -- minutes before hand to have our car ready. we then got downstairs and waited another -- minutes (so so far a -- minute wait to get our car). finally my husband went in and asked what was taking so long. we were then told that the valet never received our call to have our car pulled up. so we waited another -- minutes for our vehicle. over all we ended up waiting over an hour to have our car pulled up. and the kicker was that when i booked i booked our room with free valet . however we were charged $-- for it. the hotel was clean. the staff was friendly but i would allow yourself some extra time for check in and check out.',not_happy
id18758,' we get there pay for our room go up to our room and the room was absolutely the most disgusting place i have ever set my foot in....it smelled like cat pee...the shower was leaking and so dirty that there was no way i could feel clean after bathing in it....the couch and bedspread had holes in it....the whole place was awful. we stayed for - minutes before we walked back out of the room and they wouldnt even refund our money....do not under any circumstances stay here!!!!',not_happy
id18759,' we loved the chancellor lovely hotel with old city feel. the room was comfy nice bed massive closet enough room to keep two suitcases in and lots of space to hang clothes. bathroom was quite small but we didnt find this an issue. sweets left in a jar each day in the room was a nice touch and the free cookies in reception were yummy. tram stops right outside hotel although we walked a lot walking distance to china town. lots of nice bars and resturants in the area lovely little pizza resturant on the corner which was open til late. hotel close to lots of shops and mall and main train station close by which takes you straight to the airport. we felt the hotel was a great choice. only negative and no reflection on the hotel itselfs but there are a lot on beggers in the area but we did not feel unsafe as area is very busy at night.',happy
id18760,' we struggled to find affordable accomodation in boston itself so had to settle for an airport hotel for - nights. what a great decisin-stroke of luck! the embassy is convenient to the airport (but without the noise) accessible to local transport (shuttle or -- walk across the park to the t) and cheaper than its counterparts across the river. the suites are large and comfortable (but be prepared to turn off the noisy a-c). complimentary breakfast has variety and taste. finally the staff are friendly and helpful.',happy
id18761,' i loved this clean charming hotel. friendly and helpful staff. great location for shopping entertainment catching the clipper or a cruiseship. i will stay here again.',happy
id18762,' i am a regular user of hilton honors. i chose this facility due to location and price. however there is still a reputation hilton needs to uphold. we were located on the --th floor. the hallways smelled of cat urine. im not sure what they use for cleaning the carpets but once you exited the elevators the air reeked of this smell. out of curiosity i checked other floors and they too smelled the same. only floors that did not smell this way were the parking lot floors and the -th floor which was the floor used for meetings-conferences. the mattress was terrible. it had this dial on both sides of the bed to adjust firmness. after moving the dial to soft it was no softer at the end of the day than it was when we checked in. sleepless nights five days in a row. the restaurant pi was poor in quality and service. staff did not pay attention to seated customers. there was never anyone available to seat us and we had to seat ourselves. the host was very good at pointing things out but never attempted to help servers. the food was standard hotel conference type food in quality. there was nothing unique about the food in taste or presentation. the buffet was overpriced for breakfast as the food was low quality. i wonder why hilton honors even exists or rather why i use it could it be the over ------ points i have? after staying at the trump hotel in vegas for new years i may need to switch over. the hilton name and brand is weakening badly.',not_happy
id18763,' this hotel was great large clean rooms nice employees and great rates. this hotel was also very quiet for a new york hotel!',happy
id18764,' drove down to mission bay hilton from the oc with spouse and two small children in tow. the hotel is newly renovated and has a very nice feel to it. the staff is friendly and the grounds are very nice. the kids spent all day in the pools and we couldnt get them out. there is a small shallow pool that was perfect for my - year old and the main pool is fantastic and very user freindly. there are numerous enterances with stairs and benches making it very easy to hang out with the kids while theyre swimming. there is even a sloped enterance that both my - and - yr old could play together. the wait staff poolside was awesome too. they made sure that we had everything we needed. the property sits right on a bike path and we took the kids on a ride and had a great time. the hotel is really close to sea world and you can even see the fireworks from the hotel property which is a bonus. all in all a great place for a family vacation!',happy
id18765,' what with two doors in my room failing to close properly and a window stuck open about eight inches it was obvious that this busy old lady of arlington street was in need of a new corset to say the least. the hotel management needs to completely do over large parts of this hotel especially the individual rooms.',not_happy
id18766,' we took our girls ages - and - to new york city as a christmas gift. we arrived the day after christmas and stayed for two nights. we had no problems and were well pleased with everything about this hotel. i have read in reviews here that staff were not friendly. we never experienced this. staff wishes us a good day as we left the hotel and welcomed us back. the rooms were clean and the beds comfortable. we had an excellent view of the city from room ----. the location was awesome. we were steps away from everything we wanted to visit.',happy
id18767,' we really enjoyed our stay! everything was so nice. the women who checked us in was so nice and friendly and knowledgeable about the activities at the hotel. we will definately come back for another getaway!',happy
id18768,' we stayed - nights here in september and it was perfect. the room was clean a reasonable size (for two sharing + shared bathroom) and in a handy location. we wanted somewhere basic which was nice and cheap compared to the other over-priced new york hotels-hostels and this must be a real hidden gem. it worked out £-- per night (no tax and they even gave us a student rate) which was half the price quoted at other hotels. there is also free wi-fi access in the lobby and two communal computers to use. they were to look after our bags on the day of departure. bathrooms and toilets were kept clean throughout our stay.',happy
id18769,' our party of three stayed at the catamaran sept.----- ----. we were on the -th floor of the tower with a bay view room. we had only signed up for a garden view room so were happy for the complimentary upgrade. the view out of the patio was wonderful. our room was a standard room with - beds and small bathroom. the room also included an area with kitchen space..coffee maker refrig microwave counter space cupboards...and also a stove which we didnt use. the beds were fine for us but i know that they would be too small for some adults. (not queen size)-- same with bathroom and room they were small but adequate. the beds themselves were comfortable and not dowdy in how they were made up. the room worked for us we didnt feel like we were on top of each other for such a long stay. it was really nice to have the patio microwave refrigerator coffee make and *counter space. the room also included - bar stools table chairs and patio furniture...which were handy. you could see a lot from our room: the mountains in the distance to the left then downtown directly in front was the bay and to the right the pacific. it was a really nice view. our sliding glass door worked ok for the patio. we didnt have any issues with: noise the elevator being slow the water pressure or the water temperature in the bathroom. we had good house keeping service..(i tipped daily) and we had enough plug ins for - cell phones etc. the lighting and tv were ok. check in and out and bell-hops went well. the main thing i noticed about the catamaran is how well it is suited to the pacific beach area. it is not a ritzy glamorous area so the hotel fits right into its locale. the location of the hotel itself in the pacific beach area is excellent. with good proximity to the bay the beach starbucks ralph is the boardwalk the pacific beach area eating shops bus stops etc. pacific beach is really nice and i personally liked it better than la jolla which is odd...la jolla is more the cliffs rocks caves and drama while pacific beach is more the wide sand beach. the sand and beach area were very clean and well maintained. both locations are excellent but in different kinds of ways. the homeless werent a problem and i wouldnt have even noticed them if they hadnt been pointed out to me. they seem to have their own protocol. people tend to donate their recycle items to them and they keep the beach area clean. so it seemed like the locals thought it was a win- win situation. we didnt eat at the hotel resturant or use room service. we did use the spa one day and had a massage service which was good. the swimming pool and whirlpool were good. the grounds were really nice and they had - outdoor flat screen tv is and fire pits in the court yard for sporting events on tv in the evenings etc...a real nice set up. all in all the catamaran was a good place to stay in an interesting area real close to the ocean-pacific beach. i stayed at the catamaran with fear and trepidation after reading so many negative reviews so hopefully this additional review will assist others who may be considering a stay at the catamaran. fyi ...try nick is flat iron steak...yum! and the eggs benedict at the eggery!',not_happy
id18770,' great location within walking distance of all the sights in midtown. we had a vista suite which was very large with fantastic views over central park would recommend upgrading to this if you can. only minor gripes were that we could have done with tea making facilities in the room. but appreciate it is not that type of room and it is probably only us brits that gag for a tea in the morning. also reception staff were a bit stand offish. maybe we hadnt grasped the tipping idea? but overal these are minor niggles and wed stay here again in a flash.',happy
id18771,' gorgeous hotel with walking access to everything. i would indeed stay here again anytime. being on the riverwalk made access to restaurants extremely easy. very romantic getaway as well as fun for the kiddoes!!!',happy
id18772,' got up to turn down the ac in the middle of the night and the rug by the ac was all wet. perhaps drips from the ac but unfortunately it also had a nasty urine odor. they claimed to have free wireless. when i called down to say it wasnt working they said yes it hadnt been working for several days!!!!!!! days to fix a router? are you kidding me? the santa cruz fire had just started and we didnt know if our cabin was on fire! the restaurant had mediocre food and closed with no room service after - pm. we just wanted some water. no water at the front desk. the vending machines were only taking nickels!!! do you carry around a dollar or two in nickels? no place to get change! terrible service. tv was very low quality and the advertised free hbo also didnt work. i would never stay at this clarion again. it is very disappointing because we have had good experiences at other clarions. also the area around the hotel is not good - not safe.',not_happy
id18773,' the hotel staff were very professional and courteous. i was there on business for - nights. the ambiance of the hotel lobby is very artsy with the colorful graffiti wall over-sized spinning violin and texas western paraphernalia. the king room was beautiful clean and very spacious. the bathroom had granite counter tops and a huge stand up shower for two :-) the breakfast menu changed slightly from one day to the next with some standard items both days. texas shaped waffles seasoned potatoes turkey links and pork sausage eggs oatmeal cereal muffins and fresh fruit. i especially appreciate the turkey links because i dont eat pork. i slept like a princess with no disturbances. the only issue i had in the room with the toilet was taken care of immediately when i reported it. when i checked out i noticed the hotel also provide on the good breakfast in brown bags for guests! awwwh how thoughtful.',happy
id18774,' i stayed in the hilton ny fashion district also known as fashion -- as it is located on west --th st. in room coffee machines were funky. they were like a little space ship with all the things that open and close on it. it makes a great coffee. the rooms are very modern. i booked an evolution room which is quite small. they rooms are very tastefully decorated. the bathrooms are very modern and well kept but the hotel was only opened in feb ----. as a hilton diamond member i was provided with free breakfast. the brekky at this hotel is not buffet style you order off the menu. i had the eggs benedict duo i would rate it as a ----. the coffee was acceptable but not the best. table service wasnt great either. the staff were quite friendly. one standout was one of the bell hops named alen. he was always there to assist me. well done alen. my personal opinion is that it is always better to stay with the lower brands in the hilton family as they do offer much more personalized service but their numbers are lower i suppose. it was a nice place but i would probably stay nearby at the garden inn (west --th). having said that i wouldnt not recommend this hotel.',not_happy
id18775,' im a new yorker living on the ues and stayed here over the july -th weekend in order to watch the fireworks from the pool deck. the standard room was quite small which i can accept given the location. i didnt like how some things in the room had prices on them and some didnt. there were about - bottles of water on the side table one was about $-.-- the others didnt say.. shaving kit in bathroom had a $-- price sticker.. other things didnt.. this cheapened the experience a bit. also there was only - bathrobe in the cupboard but - of everything else. made me wonder if i would get stung the $--- they charge if you stuff one in your suitcase. the shower also caused the whole bathroom floor to get wet. otherwise bed was very comfortable air con very cold free wifi and the shampoo-conditioner good quality. what really annoyed me was the number of babies and children in the pool. i assumed this was a swanky yuppy hotel- i didnt expect it to be so over run by families. it made relaxing in the lovely but small rooftop pool difficult. i understand they cant say no to families but im just surprised they would choose to stay here. oh and during the fireworks non-hotel guests who were in the bar area migrated to the pool area (which is supposed to be guests only) and the best viewing spots by the pool were reserved for people ordering bottle service. also there are - elevators but it can be really slow getting to your floor when the bar is busy- would be nice if there was a dedicated hotel only elevator. overall it was a good stay but for the price i would have expected at least a chocolate on the pillow (without an additional price tag attached). a free breakfast wouldnt go astray either..',happy
id18776,' took the free shuttle from lax airport and from the moment i arrived i was welcomed by the many staff at the door in the lobby and at the check-in desk. they remember their frequent quests and i was again welcomed back and thanked for using the westin lax! my room was nice and clean! the young lady working the westin club floor was so kind and friendly she even went out of her way to get me some cranberry juice one evening. thanks for making it my home away from home.....d.wheaton',happy
id18777,' modern b&b was one of my best lodging experiences. when traveling to the houston area i normally stay in the clear lake. my normal hotels in clear lake were damaged in the last hurricane and i was forced to go outside my comfort zone so glad i did. the drive to ellington field was an easy one. this was my first stay and lisa greeted and treated me like a long lost friend. the breakfasts are gourmet with fresh baked pastries each morning eggs to order yogurt homemade granola fruit smoothies and on and on. looked forward to returning each night to the table to enjoy beer and wine with lisa (the hostess of the mostess) and the other guests. modern b&b is located very close to many great bars and restaurants. the rooms are very comfortable wifi throughout full kitchens to use whenever you want. i will never stay anywhere other than modern b&b for my future trips to houston. thanks for the great stay colt',happy
id18778,' my husband and i received a free trip to san diego for going to a -- minute timeshare pitch . we declined to pay the $---.-- to upgrade to a better motel because neither of us had ever been to san diego and didnt plan on spending a lot of time in the room. what a mistake that was!!! the room itself wasnt bad but the area was terrible. i read the two reviews that were posted previously and thought how bad can it really be? it is by far the worst place ive ever stayed at and ive stayed in some real dumps!! upon arrival we almost mowed down two people presumably making a drug deal right in the parking lot. they didnt seem to care that we had to wait for them to make the exchange. the dealer even accidently dropped the baggie on the ground picked it up and finished his business! we went out for the evening and got back to the room quite late. this is when everyone that lives there (pay by the week?) just starts getting active!! and im not just talking about the partying back and forth between rooms and on the balcony is. cars would pull up at all hours tap on their horn and then someone would run out to the car and give them whatever and -- seconds later theyd drive off. and the hookers!!! you could hear them yelling and the clip-clop of their high heeled shoes all night. i finally got up and put a towel under the door because it had about a one inch gap underneath and that kept some of the noise out. we laugh about this now....but it made for two really miserable sleepless nights!! moral of the story....upgrade!!! do not stay here!!!',not_happy
id18779,' i stayed here with my guy friend march ----. i told them it was essential we get - beds (i m a girl) but they said there was none so my guy friend had to sleep on a roller bed for - nights. some floors were newly renovated but we got the floor that was not. the room was tiny and run-down. it felt more like a --star. then there came the smoke. the room next to us had people smoking like chimney and the smoke came through the door that link the two rooms together. this happened almost all four nights. i asked for another room they said there was none so i asked for an air filter. they sent a guy in with a air freshner and just briefly sprayed the room. excuse me they call that a solution? they want me to inhale the smoke along with synthetic fragrance! so at last i had to just open the window while it was snowing outside. staff arent all that friendly maybe that is a new yorker thing? the hotel has a good central location but that is about it.',not_happy
id18780,' - nights at this property and it is very nice. clean good breakfast good gym lots of washers and dryers so no waiting and lots of nice amenities. the front desk was helpful and friendly regarding any of my requests. it is in the midst of shopping. rest',happy
id18781,' this review is long overdue. our experience at this hotel was wonderful from the moment we walked in the door. the front desk employees were extremely welcoming professional and helpful. in fact every time we passed by the front desk we were addressed by at least one of the staff. our check-in date happened to be my friend is birthday which was acknowledged by the staff by sending dessert to our room shortly after our arrival. our room was an upgraded suite which had a very cool view of the empire state building which was another unexpected surprise. we were very pleased with our room as it was neat clean and tastefully decorated. the photos online are accurate representations of what the rooms and the hotel actually look like. we had occasion to interact with numerous service staff during our stay and all were incredibly friendly. we even had the pleasure of meeting the general manager who went above and beyond to make us feel welcome throughout our stay. we chose to stay in chelsea because of the artsy feel of the neighborhood. it was removed from the hectic environment of times square but close to a multitude of restaurants and the subway station. also it turned out that it was more affordable than other areas of the city. we would happily return to this hotel the next time we visit nyc.',happy
id18782,' i read the reviews here and decided id give the fitzgerald a try - despite some rather bad reviews there seemed to be some good ones too. when in sf on business i generally stay down on geary or ofarrell but all the places i generally stay were full. it turns out im glad they were as i enjoyed my stay at the fitzgerald. location: it is close to union square and market street but being up on post street is far enough away by a block uphill to avoid the real touristy traffic. it is also nice because you stand on the sidewalk on post and not be bothered every few minutes by the panhandlers. the street also has kind of nice feel to it. little restaurants lots of young people a couple hostels in the immediate vicinity. room: my room was great for just me. i booked one of the largest rooms available so it was big enough but i could tell that some of the rooms in the hotel are extremely small so keep that in mind. it was clean. nice old heavy wood furniture. comfortable bed. staff: staff was friendly very pleasant and helpful. other guests: a mixed bag. lots of younger folks many from europe. no big noisy partying or anything though. i really liked the little wine bar in the lobby. very nice place excellent selection of wines and little plates of food like cheese and charcuterie. so - it is not fancy but it is nice. most of the rooms are tiny but for the price it is doable. great location. great for younger or budget travelers. it aint the ritz but that is not what i was looking for. if you fell the same way youll enjoy your stay here.',happy
id18783,' rooms werent that clean and the blanket smelled. the walls were paper thin. i could hear people talking in the adjacent rooms and the couple making out upstairs.',not_happy
id18784,' we have stayed at the penns view inn on many occasions and loved it. this past weekend was no exception. the warmth with which we were welcomed was appreciated and the accommodations were pleasant and inviting. the panorama ristorante and wine bar are world renowned. the wine flights are such as nice way to try different wines before choosing a wine with dinner (or stay for the flight nights on fridays!). the restaurant is spectacular. simple preparation with perfect presentation. i cant begin to sing its praises. in the morning the breakfast included with the room is ample fresh and varied in choices. we could stay at other venues in philadelphia and they would probably be fine but the penns view hotel will always be our choice for charm elegance cuisine and location. it has it all!',happy
id18785,' i travel a lot im always on the road. on april --th i checked into the roosevelt hotel. brett l at the front desk and rhonda could not have been better. working in the entertainment industry i see the good and the bad. to the owners of the hotel you have staff members who understand how to gain customers for life. i am sold on the roosevelt hotel. i special double thumbs up for the manager sam thank you charma is an amazing thing so expect good things to come your way thanks again. doug kennedy - hotel guest ---------',happy
id18786,' all that one really needs at a hotel is a clean bed and bathroom and friendly staff. everything seemed clean but old and staff were pretentious and bored. breakfast was pleasant. disappointed that there is no express checkout option. location is fairly good.',not_happy
id18787,' we were able to secure a wonderful rate for thanksgiving weekend on the le meridian website for a studio suite @ $---. the amount was paid in advance (something i never do) but all was fine. the location is very nice and perfect for access to everything we love in the city and although coffee was set out in the bar area in the morning a starbucks & peets coffee was next door and across the street! some of our favorite restaurants were within a - block walk. we drove from santa barbara and to offset the $-- parking fee per night (that is the sf) we parked @ sfo for $-- per day and took the bart to the embarcadero stop then walked - blocks...easy peezy and fast. this was the park hyatt @ one time but now is a meticulously maintained and lovely property. the room was spotless and spacious (#----). great view of the coit tower and bay. the window opened :)... providing the ocean breeze...which is a must for us. the bed was comfortable but my only gripe but important was that the sheets were too small for the king bed...and thin. i was very surprised as this is not the rule of thumb @ starwood properties...hopefully this gets remedied. the feather comforter was wonderful as were the pillows. the bathroom was large with separate shower and small bath and spotlessly clean as well. this property is classy and serenely low-key. the staff were knowledgeable and very professional. weve stayed @ ritz carltons four seasons omni independent leading hotels of the world and other starwood properties in many countries and found this to be very accomodating. my husband has found a new hotel for his future sf business as well. merci... le meridian!',happy
id18788,' i have stayed at this property before and always raved about it. this stay was different. not bad but nothing that stood out either. we arrived at --pm and stood at the front desk for almost -- minutes before anyone came to wait on us. not a sole at the front desk for that time period. no welcome or thank you at all. and at check out no thank you or how was your stay. while i would stay here again i do wish the service level had been up to speed as in the past.',not_happy
id18789,' i love the location of this hotel. its walking distance to rittenhouse square restaurants and the suburban train station that gives you access to the airport. the double rooms are very spacious with large bathrooms. i stayed in a single room last trip and while the room had more than enough space the bathroom was a little small (but fine for a single person). free wifi is great and they also had fruit infused water in the lobby which was a nice touch. the business center (and free printer) was also super useful. i also got great mileage out of the fitness center with individual tvs on all the cardio machines. sleep number beds are a little overrated and i couldnt tell the difference at all. ive also found some great rates for this hotel online which makes it a really good value.',happy
id18790,' my wife and i stayed at the lenox the week before this year is marathon. we quickly saw boston transformed in preparation for the big race. the lenox really is a great hotel in an outstanding location. the prudential mall is half a block a way atlantic fish co is nearly across the road copley square and newberry street are one block away and the copley train station means the rest of boston is readily accessible. one of the real bonuses of the location was the proximity of marshall is to the hotel. as keen shoppers we found this store a treasure trove of bargains and will definitely visit the next time we are in boston. we only discovered it by accident and it should be as famous as new york is century -- store. marshall is is similar but neater organsied and cheaper.',happy
id18791,' one can do much better than the sonesta (former crowne plaza). while the staff at the sonesta is very nice the new sonesta hotel did not invest in any remodeling (except for a few new fixtures in the lobby). the building needs a major cleaning and overhaul. the rooms are still dank wall paper old--yellow and peeling; carpet old worn and dirty; bathroom fixtures: sink toilet and tub in need of replacing (not just a good cleaning). the restaurant is still the same elephant and castle lousy and limited menu. i was hoping the sonesta was going to revamp the restaurant with a whole new chic and modern look and menu ... was very disappointed that they did not. i was hopeful that the sonesta was going to make a major change in this city was very disapointed. will avoid this brand in their other cities on my travels. if their land facilities are any indication of how they revamp i will avoid their cruises as well. if you are looking for a great trendy place in the heart of philadelphia check our the le meridian instead.',not_happy
id18792,' in the heart of downtown close to restaurants shopping and bart station (very convenient if you want to take in a raiders game). a bit pricey but you get what you pay for. the bellman was able to hail us a cab on a friday night while the bellman across the street consistently struck out. a fantastic view from the view restaurant and lounge on the --th floor. great first class hotel and reasonably prompt service make it ideal for the business professional. will definitely stay here again.',happy
id18793,' motel is older quality was good rroom and loby were clean and near. hostess was excellent on checking. would like little more variety on bkfst and open till -- would be nice. recommend stay here good location.',happy
id18794,' a truly individual yet high end place in a great location. hotel max presses all the right buttons for anyone expecting the emerald city to be a little bit alternative but a whole lot welcoming. stayed in a queen of art room which to be fair was a little on the small side (dont try swinging a kitten let alone a full moggy) but wonderfully light and super hip with plasma screen and hi tech bathroom. the vibrant ambience of the lobby and landings with all the art and photograpy is a cultural experience in itself. will be back!',happy
id18795,' i stayed there for two days and was a bad experience. my bmw car was broken and all my valued items (cameria cell) are stolen. not only me there were - cars broken on that night. it is bad. this hotel does not have the security guys or cameras. they said they are not responsible for that. keep away from this hotel. i saw similar review few months ago and now i believe it.',not_happy
id18796,' location of the hotel was fantastic - minute walk to times square! close to a subway and stores. the hotel itself was undergoing some renovations but the room itself was very small with barely any room for suitcases. would stay again it the price was still cheap.',happy
id18797,' first i dont understand the comments about the rooms being small. i booked the cheapest room and it was huge! i just presumed all the rooms were that size. i asked for a quiet room and didnt want one overlooking the street as i guessed that would be noisy and also wanted a non-smoking room (i think the whole hotel is non-smoking but i didnt want a room that someone had smoked in). we were given a room at the back of the hotel with apologies that it overlooked offices as that was the quietest. the room was super quiet once the door was shut we couldnt hear a thing. it was a huge room though. we didnt really watch tv but if someone did they might find the tv too far away from the beds especially for watching a movie. we kind of felt that a lot of the room space was wasted but it was certainly a large room. the bathroom also was huge. lovely fittings in the bathroom and we liked the arty touch throughout the hotel. the location was great. i purposefully wanted something not right on union square as that sounded noisy. i liked this location just south of the square as it was easy to get to for transportation stores a grocery store down the road. we walked everywhere from the hotel. were good walkers but still we walked up hills over to china town and on to north beach across to nob hill and took public transportation to the haight etc. no coffee maker in the rooms but excellent organic coffee in the lobby so id just go down there each morning and bring some up. free internet access in the room was handy. also various newspapers available on each floor or outside your room. i liked the smaller size of the hotel and would definitely return.',happy
id18798,' had a suite in --th floor fantastic felt like an appartmentwe liked it so much that we spent every evening there after walking in manhattan all day. just picked up pizza in the neighbourhood and relaxed. we had weddinganniversary and mention that got champagne when we arrived nice! we also checked out - instead of -- o`clock we are very satisfied!!',happy
id18799,' i was impressed with this hotel as it is more than your average comfort inn. the hotel staff were nice and the room was comfortable with good city views. the breakfast was excellent with a large choice of hot and cold food. the location is very good for the city but a car is needed as attractions are spread out and downtown denver seemed very quiet with not a lot going on.',happy
id18800,' as co-producers we went to chicago with a small group from hartford ct to see the opening of the new musical the addams family . it was cold in chicago that day but from the moment we were greeted at the door of the wit hotel we felt a warm welcome. everyone from the doorman concierge room service dining room staff etc was personable helpful and polite. even the telephone operator addressed us by name the design of the hotel is stunning both high concept and user-friendly. the room was spacious clean and comfortable and the price was very reasonable for the quality. eds west hartford ct',happy
id18801,' i stayed here for - nights while in town on business and would stay here again. the staff was polite and friendly; the room was a nice size clean and comfortable. there was a bit of noise from the busy street below my room on the -th floor (facing the space needle) so if youre a real light sleeper you may want to request a room in a different area of the hotel. the in-room wifi was a little glichy at times but mostly worked well. parking is $-- a night and is located under the hotel.',happy
id18802,' the goods: this place is known for their amazing beds and touche. i had the best nite is sleep in that heavenly bed. the lobby was very clean as what seemed to be the bar area. the room smelled clean (very important to me) and had a great view on the --th floor. the bads: nobody seemed to want to be there that worked there. a lot of deep sighs from the check in staff and arguing over paperwork they didnt want to print. the valet guy (in a suit - i assume the head hancho) gave us super-attitude about allowing us to clean out our vehicle of stuff before his guy took it. felt very rushed and unappreciated. no bueno. overall id give it a high seven and might even visit it again because of the decent deal we got. wish their people were more exicted to be there...',happy
id18803,' for our first trip to new york i looked at every hotel the city offered and decided upon the bryant park. it was everything and more than i wanted in a hotel. it provides the perfect mix of trendy & luxury. the staff was wonderful and very helpful. it is my understanding that some rooms are small so i would recommend the suites. i booked a junior suite and requested a room on a high floor with a view of the park. when we walked into our room we were amazed! the room was extremely spacious and the bathroom was amazing with a separate tub and shower. then we walked out a tall glass door and were met with a private rooftop balcony overlooking bryant park. very few rooms have balconies so i would recommend specifically asking for one. room ---- is perfect! we spent a late night at cellar bar - that although not very busy it had a good scene. another night we had a drink in koi - we did not eat but the food looked amazing. every evening upon our return to the hotel we were met with velvet ropes at the front door and asked to show our key. it was nice to have the extra security. the bryant park far exceeded my expectations. while you felt as though there was definitely a scene at the hotel it was extremely private. within walking distance to all attractions but a few blocks outside of the craziness of times square. the park itself was wonderful and it provided a great place to sit and rest at the end of a long day. i cant wait to return!',happy
id18804,' booked an studio-efficiency for three and when we checked in were told travelocity had overbooked the hotel. they put us in a very tiny room with a queen size bed and a cot with a promise they would move our luggage to the correct room in the morning. i gave them the benefit of the doubt. i stated that we would be leaving early in the morning and not returning until -- p.m. and we were assured that things would be taken care. when we came back at --pm to get our new room keys - we were told that even though the order was put in to move our room it hadnt been done. but they would give us two rooms on separate floors - i was traveling with - teenagers - ages -- and -- and had no intention of putting them in another room. they explained that there was nothing else that could be done. i asked them to find me us a similar room at a nearby hotel - which they did after -- minutes. the night manager was extremely helpful and apologetic. we moved hotels at around midnight. the hotel is in a great location - but staff is not helpful or reliable. the room was just ok..',not_happy
id18805,' my family needed to stay at a hotel while the floors were being redone at our home. we were looking for; value location dog friendly all mixed with genuine hospitality. we could not of been more pleased with our stay at the old town inn. the staff is very well trained in providing each traveler with hospitality specific to one is individual needs. the lobby is very inviting with a fire going on cooler winter days and nights. as a resident of san diego i am aware of how well situated this inn is to downtown nightlife airport and tourist attractions. very nice restaurants are within walking distance in old town. with rooms at different price points and all of them well appointed and clean this inn deserves serious consideration for the traveler.',happy
id18806,' our stay at hotel commonwealth was absolutely wonderful in all respects. the hotel staff was attentive professional friendly & helpful. the service we received from the hotel staff was absolutely first class. the staff always greated us by name & with a smile & responded to all requests for assistance promptly & professionally. they did everything they could to insure that our stay at the hotel was a wonderful experience & they succeeded with flying colors. we had two fenway rooms which were absolutely wonderful. we were in boston for the weekend to go to a couple red sox games & being able to sit our rooms & look out at fenway park only enhanced our overall baseball experience. for any baseball fan young or old it is an absolute treat & thrill to be able to sit in your hotel room & look out at fenway park. the fact that the hotel is a five minute walk to fenway made going to the games incredibly easy & a wonderful experience. the hotel is also within walking distance to the great restaurants & stores on newbury street. that being said the two restaurants in the hotel eastern standard & island creek oyster bar are both great. we ate at eastern standard this trip & at island creek oyster bar during our prior visit. the rooms at the hotel are large & very clean & comfortable. the water presure in the showers is great! all in all our experience at the hotel commonwealth could not have been any better. the accommodations & amenities were great but the staff was even better. an absolutey first rate operation in all respects. we cannot wait for our next visit.',happy
id18807,' stayed there for a week staff was helpful -not like wow but ok- the property is outdated could use a renovation. wifi was good. room service was good but the meals at brazos restaurant really not that healthy (buffalo wings pizza...stuff like that). elevators are kinda fast and work well. very clean good beds. hotel shuttle will take you anywhere in downtown but will never pick you up. they never answered the phone on the card the gave us so we had to pay a taxi back to the hotel everytime. good location in downtown business hotel all the way. business center area should be expanded. you may access other parts of downtown thru the tunnels that go from-to the hotel.',not_happy
id18808,' this is a mixed bag but i wont return. lobby was nice. the free breakfast was good. service was good when it was there but twice the front desk was empty when i went there for help so i had to wait. the rooms are good clean comfortable and allowing for total blackout. parking and internet are both free. unfortunately this hotel is located in a terrible part of town. youre not going to go out for an evening stroll here. nor are you going to leave anything valuable in your car (not that you should do that anyway). there are two restaurants at the end of the driveway an applebees and a steak restaurant. although i did not go to either they appeared to be struggling for business. when my business meeting was extended i decided to check into a different hotel rather than extending my stay here. this hotel was a little nicer but i wanted a better neighborhood.',not_happy
id18809,' i am not sure all la quinta inn is are on the same price lines but my experience at this one at ---- south tryon st charlotte nc ----- was something i have never experience before. i checked in on oct. - ---- and my room rate was $-- nightly. after a week i noticed when i paid my bill some of my days was $-- to $-- a day. they called this daily demand. if the hotel was full you had to pay more or if it was empty the rate was $--. after my stay at the la quinta i will never stay at this chain again. in -- years of traveling i have never seen this before.',not_happy
id18810,' stayed here the first week of august and it was a great find. mainly because of the post on trip advisor. great staff. very friendly. the rooms are small but the location and relax ambiance make up for the size. the pricing was high but everything was high during this time. it was the best value i could find for a last minute trip. jose out driver to the airport was amazing. had great life stories to share. we will stay there again.',happy
id18811,' first time to new york for a meeting in new jersey on friday and then pm and saturday for a bit of site seeing. rooms have been refurbished but still quite a old style of hotel. bed and tv were fine. no fridge or coffee or water. location is very good subway entry next door - or - blocks from central park park avenue and fifth avenue. would be good if you are shopping etc. gym was very good with free weights some machines and modern cardio equipment. service was average. not rude but quite busy. i would prefer to stay in a homewood suites for half the price over this hotel and will be looking for better hotel next time in ny. went out for dinner with friends to the four seasons a stunning restaurant and experience. is expensive but worth it.',happy
id18812,' just came back from what should have been a - night stay which turned into a -- night stay due to hurricane katia! we had booked a junior suite room ---- and another room for our daughters whilst their room was an average hotel roombit small and dark ours was large bright and sunny it was really worth paying the extra .in the event we ended up having to stay on as airports were closed flights cancelled. the girls moved into our room which had a large sofa bedand got a rollaway bed.we spoke to guest relations and a lovely lady called annmara gayle offered to move us to a - bedroom suite for no extra charge we decided to stay in our junior suite as it was so lovely and annmara offered us a better rate for the remainder of our stay! she also sent us fruit platters .she was really kind and made us feel very comfortable n difficult circumstances. i would also like to mention julietta at the concierge desk who booked restaurants bowling and us open tickets she also lovely and very kind',happy
id18813,' check-in at -:-- pm told dont leave any valuables in car. nothing else returned at -:--pm after dinner with kids. sorry no parking you have to take you changes on the street! attendant told us to park carefully wheels in because police give ticket for little reason or no reason. choose this place by phone representative of hotels com because of free parking. hotels.com level - service said you have to check the hotel yourself they are not reasonableness for thier reps.',not_happy
id18814,' - rooms on the first day... no im not picky but this is for real. the first room was directly over the guys jack hammering for the remodel. the second room was literally right in front of the elevator so that every time someone used it it went',not_happy
id18815,' it is not your typical hotel. seems like a upscale dorm room. youve got soap and shampoo in shower dispensers like a dorm or health club. property is located above bars so you here noise till the wee hours. windows are not sound proof. staff is average. a bit arrogant when mentioned noise issue. theyre like it is typical on gamedays. cafe coffee machine broken. aloft brings down the spg family of hotels.',not_happy
id18816,' my dear departed aunt june once reserved a room for my wife and me at a nice bed and breakfast in port sanilac mi. upon arrival we found it was one of two rooms over a biker bar. the loud music from downstairs filled our room and the bar patrons kept trying our door until closing time at -:-- a.m. since then if we have a poor hotel experience we like to console ourselves by saying at least it wasnt port sanilac . well i have a new second-place finisher. still not as bad as port sanilac but definitely close. the shocker is that it is a gorgeous premium hotel very spacious and classy. my well-appointed suite was spotless and in great shape. the hotel is very well soundproofed; i never heard a single jet fly over despite being directly under the landing pattern for ohare. it is a top flight facility. yet on the evening of my stay the after-hours noise and commotion on my floor were completely unacceptable. people were slamming doors going up and down the corridor speaking loudly and using profanity. this went on from --:--pm to -:--am. according to the front desk the hotel received repeated complaints about the noisy parties and eventually ejected them from the hotel. too bad they took -.- hours to respond. by the time -:--am rolled around after enduring hours of this nonsense my night was ruined. the first desk clerk i mentioned this to actually bristled at me. this too was completely unacceptable. it is too bad that the staff is concern for quality at this hotel doesnt rise to the same standard as their excellent facility.',not_happy
id18817,' i last stayed in the ny palace in july ---- (also reviewed on here). i wasnt impressed then nor was i this time. in my mind the palace remains a somewhat dated dowdy business hotel that is in need of refurbishment. i get the impression that the management of this hotel are sweating their assets keeping investment to a minimum to maximise their profit. while this might be great for the shareholders i believe the guests are being cheated out of a true -* experience. the palace compares poorly with true -* hotels like the - seasons and ritz carlton. in order to be balanced let is start with some positives: -) location is good being close to -th avenue and a --min walk from central park. -) rooms are spacious and relatively well appointed. -) front desk staff were helpful particularly when it came to sorting me out with a room when i tried to check in early. negatives: -) the main accommodation building (a ----s - ----s office type building) is dated and showing its age. do not be fooled by the pictures of the original victorian building at the front of the property as you will almost certainly not be staying in this. the main rooms are in the office block behind. the foyer is tired as are the carpets and other fixtures and fittings in the public areas. -) the a-c system in the rooms is a ---- is style system with the air coming from a vertical grill that is placed in the window ledge. these are really showing their age and smell dusty due to all the years of accumulated muck that have fallen into them. overall the rooms smell musty - a comment that was also made to me by one of my ny based colleagues. -) the room service food is expensive and of poor quality - certainly not fine dining by any stretch of the imagination. i ordered the chicken soup one evening which was awful. the soup consisted of a clear consume-type soup in which pieces of chicken had been thrown in. it felt like someone had thrown it together in - minutes rather than being the home-made soup that was advertised. -) the hotel is just too busy. i was unfortunate to arrive at --:--pm when the last of the prior nights guests were checking out. the reception area was completed over-loaded with long queues. another example (and a somewhat disgusting one) is the lettering on the buttons of the tv remote control were all worn off from over-use. i dare not think what the other guests had been doing! overall i cannot recommend this hotel. if you are looking for -* luxury i would recommend the ritz carlton central park which is excellent. my colleagues also like the london hotel. if you are looking for a more reasonably price option id opt for somewhere smaller than the palace as there will be a greater chance of staying in a venue that truly puts the customer first. why should you listen to me? well im a -- year old businessman with a somewhat critical eye. im lucky that i get to travel the world and stay in a wide range of hotels ranging from bog-standard business hotels to -* palaces. while all opinions are by their nature subjective at least i have the ability to place my views in some sort of context. so how does the ny palace fit into this context? well i recently completed a -- day trip to the us and was fortunate to stay in some great -* hotels including the - seasons in austin - seasons in chicago and ritz carlton in sf - all of which were great hotels. sadly the ny palace compares poorly in my view. happy travels!',not_happy
id18818,' stayed at this hotel for the austin --.- triathlon. the only negative about the place is that there is little in the way of restaurants around. otherwise i felt the value was tremendous. the facility and rooms are kept up very well and are clean. the rooms are spacious and the beds are quite comfortable. the hotel has a sense of that it is personally owned and run rather than part of a chain. the staff is very helpful and friendly. they opened the breakfast early race day morning so the athletes could get something before heading to the event. the breakfast is delicious. all in all you cant go wrong with booking a stay here.',happy
id18819,' john was very helpful. milli was awesome here and in austin @ the super - university downtown location. the motel is wonderful. we will come back',happy
id18820,' just returned from a - night stay in the dream hotel nyc. couldnt fault anything. stayed in a large room with - double beds. room was big and airy. location of hotel is excellent. first time to nyc and wouldnt hesitate returning and staying in this hotel. unfortunatelly terrace bar was shut but enjoyed the views of the city from the penthhouse bar. staff were friendly and helpful.',happy
id18821,' we stayed at the hotel - nights. we got a small room (too small for - poeple) bt is was clean with everything you need and a kitchen. the location is great - miwalk from times square and subway',happy
id18822,' the hotel is proximate to a lot of interesting things -- it is at the terminus of the cable car line to chinatown there is a bart stop right out the door the moscone and moma are three blocks away. the disadvantage of this location is the location: that part of the city is very noisy. the staff were top notch in helpfulness and enthusiasm. the room was small but comfortable with a lot of pillows on the bed and a ceiling fan for cooling. for amenities there was a flat screen tv (basic channels) free wireless coffee maker and hair dryer. as for minuses: the bathroom had mini-blinds whose louvers werent adjustable but pointed down. the problem was the hotel across the street would have a [bad] into the activities in the bathroom.',happy
id18823,' stayed for - nights and really enjoyed the location as our base in la. views from our balcony were excellent combining both hill and city scapes. we had a - bed apartment and it was spacious. breakfast is -- mins walk down the road at the magic castle quite basic but fresh and tasty. wifi in magic castle but not in apartments (free) staff friendly and helpful would stay again. pool looked nice but unfortunately not cleaned up so couldnt use it.',happy
id18824,' i have been in dc for business the past - weeks and have stayed at - hotels (holiday inn hilton mayflowerchurchill). my room at the churchill has been the best of the lot. the room is very big with a bay window that opens a desk a table and a fridge. the bed is comfy. the bathroom is a bit small however which could be an issue. the location is great as well equidistant to dupont circle and the adams morgan neighborhood. the metro stop is a -- minute walk but the hotel is on a hill so the walk back may take longer. the staff have all been very friendly and helpful. also my room has -- available power outlets!',happy
id18825,' jacksonville airport hotel (formerly clarion hotel) warning: do not stay here even if you are desperate!!! this place doesnt look anything like its pictures on the internet so beware! that the staff was overall accommodating and pleasant the lobby stale smelling but presentable and the location convenient to the airport. i stayed a total of - days will visiting my daughter while she was in town from college. the -st room i was given the floor in the room was wet! and musky of wetness! the next afternoon i informed the front desk of the condition of the room and he gave me a total of - keys to try - rooms to see which room i would like. i was able to unlock each room and found that each of those rooms was already occupied. wow – yes it happened for real. he then looked in the computer told the shuttle driver to go with me and check out -- rooms. he gave the driver a master key. the driver knocked and entered each room – for which each room was occupied. a couple was on the bed having intercourse when the driver knocked on the door. we went back down to the front desk and he told us try a room on the -th floor because room has not been occupied in the last - days – so we tried that one. it was unoccupied – so i took that one. the walls are very thin because you can hear the people in the next room talking clear as day and if you are in the hallway with your kids and someone in a room is having intercourse – you will hear it clear as day word for word whatever the parties are saying because the shuttle driver and i heard a couple as we were walking in the hallway to check on rooms. this is mostly because the space between the bottom of the door and the floor is a very big gap. housekeeping did not clean my room until after -pm and that was after i asked the front desk to have someone clean it while i was gone from -am – -pm.  one of the exterior doors is supposed to be opened by room key - anyone could gain entry without a key. door did not lock  on site restaurant had poor service - we ordered a pizza from offsite from pizza hut instead.  breakfast buffet - (complimentary) eggs were watery and pancakes all same shade and color and after tasting them you can see why. they were frozen and warmed in a microwave- inside was still cool. i found out that hilton is doubletree brand will be assuming ownership sometime in mid-late ----. not sure how that will work but hilton would have to completely gut this hotel from top to bottom.',not_happy
id18826,' we stayed here for one night on a christmas shopping trip. the location is great...very close to macy is and westlake center. the hotel itself was terrific. the staff went out of their way and were extremely friendly. rooms were spacious and very clean. many superb restaurants in the nearby vicinity including lola is downstairs where we ate dinner. we will definitely stay here again!',happy
id18827,' paid only -- bucks from priceline and the rooms were clean and bed was comfortable',not_happy
id18828,' we stayed at the hotel as a family of four on a short break. the room was big enough for - adults and - teenage girls. clean well equipped and cleaned to high standard. the staff are friendly and always eager to help and deal with queries giving tips on places to visit. the bar has a happy hour between ---pm and the staff are very accommodating quickly remembering your favourite tipple. there is a well equipped gym which will meet most fitness requirements. the hotel is well located for all the tourist sites being close to the metro and on the jump on- jump off bus route and the circular bus which accesses most places at a $- fare regardless of where you go. local restaurants are more difficult to find and so i suggest you plan eating while you are out. the hotel give you a list of recommended restaurants. if you feel extravagant the hotel will arrange a taxi both ways to the chart house which is a stunning experience. we ate breakfast out of the hotel the first day but i strongly recommend the hotel all you can eat buffet for $-- - fantastic value',happy
id18829,' we just got back from a weekend in philly. we chose to stay at this hampton b-c we have stayed in hamptons before in other locations and have always been very satisfied. this hampton is no exception. the lobby is nicely decorated the staff is very helpful the rooms were very clean. the beds are sooo comfortable and the sheets are crisp and fresh. the bathroom was spic and span. this hotel is near a commuter train about --- mile away. we took this train right into philly a few times. we traveled with a few kids so it got a little expensive. the trip is - dollars a person and takes about -- minutes. the hampton provides a free shuttle bus that takes you right to the train stop also. the ruby tuesday that is located right by this hotel was also very nice. great waitress and good food. this is a busy hotel because it is so close to the airport. there were alot of people coming and going but it did not seem to effect the cleaniness of the building or the effeciency of the staff. great stay.',happy
id18830,' well appointed hotel not far from the hussle and bustle but still quiet enough to get a nights sleep. ten min walk to times sq central park. right opposite grand central station. not too pricy for ny but still expensive enough. the grub in the attached bar was a bit ropey and the pint was well expensive. best head somewhere else for your food. no gym on the premises either but these are small things really. we really enjoyed the stay in a spacious room with attentive staff great cleanliness throughout and as said well located. the other fitzpatrick hotel was nearer cp and looked nice also.',happy
id18831,' i spent two days at this hotel in mid-february with my family. this was my second visit ever to the windy city. the hotel is located on the chicago river right in the middle of that great city is great attractions. the theater district is within walking distance as are many restaurants and shops. the hotel boasts very good restaurants and a large lounge right in the lobby. the rooms are rather large typical of westin. the service provided by the staff was excellent. next time i visit chicago i will certainly return to this hotel.',happy
id18832,' this was a very nice hotel in a great location! we took the train into south station for a college graduation. had we not had so many bags with us and if it were not raining we could have walked from the train. check-in was a breeze and our room was very nice. it was clean and up-dated. comfy beds. we had a nice view of the water. bathroom was clean as well although the double doors into the bathroom were kind of awkward. small bathroom but it was fine. hotel was in a great location. the aquarium was next door. we walked to quincy market and to the north end (where we ate dinner at massimino is (different review)). there was another marketplace across the street and the hard rock cafe was a quick walk away. i would stay here again with no hesitation!',happy
id18833,' this hotel has a great location. within walking distance to a lot of bars and restaurants. rooms were nice modern and very clean. valet parking was expensive but probably the norm in the area! concierge never at their desk! we always had to wait a while looked like they were a bit short of staff!',not_happy
id18834,' i have stayed at the martinique twice this month mainly for the proximity to penn station. on my first trip i was awakened at -am by the guests in adjoining room returning from nightclubs and continuing their party. i called the front desk to complain and got no answer. since i could not sleep i just got up and took an early train. i stopped at the front desk to complain about the noise and found the associate sleeping in a chair near the front office. on my second trip i arrived around --pm and found a line of guests waiting to check in including a full flight crew whose rooms were not ready. after -- minutes in line with both business travelers in line ahead of me being told thier rooms were not ready i was told the same thing. i accepted a downgraded room which had a toilet that ran most of the night. the room was not cleaned or made-up during either of the two days in which i was out of the room from -am to -pm. i will not stay there again and would not recommend to any business traveler especially if you are arriving in ny after a long flight. they seem to cater to flight crews and tour buses which is fine except the staff appears to have become indifferent to delivery of service as a means of securing repeat business and is struggling to keep the lights on. very surprising for a radisson chain property.',not_happy
id18835,' just got back from chicago after spending - nights at the hilton. our room was at the back of the hotel though very nice clean the beds i believe were not very big for american standards i would say it was an english -ft -in though we did have - bathrooms. there was a constant sound of metro trains but you did get use to it. the swimming pool and gym were both excellant. prices: a bottle of water in the room $- breakfast $-- taxi to ohare $-- storage of luggage $- per item would recommend',happy
id18836,' my partner and i have traveled to s.f. serveral times this past year. we just happened to find hotel tomo by accident. we have both said we would never stay anywhere else. we love the location japan town is right at your front door. all the shopping and restauraunts you could want. the fillmore is also a hop skip and a jump. they have excellent bars and shops as well. what i really like about hotel tomo is the staff. they are always friendly and are genuinely interested in making your stay a good one. they even remember me when i call to make my reservation. i reccomend tomo to all my friends who are going to san francisco.',happy
id18837,' this is a hampton inn - no need for endless detail on the room. it is neither nicer nor worse than what one expects for the brand. notable aspects: excellent coordination of shuttle service from front desk good wi-fi and decent quiet for an airport hotel. i came in at -:-- pm for an early meeting at the airport and the front desk staff were terrific about having me picked up promptly and more importantly getting me back in the morning without having to worry the timing etc. it may have been due to my hilton hhonors status but it was a level of service i dont usually see from mid-line properties. also really appreciated the rooms being quiet - no jet noise (maybe i was just tired) nor highway-sirens-traffic to impede badly needed sleep. a solid option for business travelers.',happy
id18838,' this embassy suites was what you expect from the brand - swans manager is hour etc. it was pretty standard in terms of rooms amenities etc. however - the staff at this hotel was great !! stephanie at the front desk was especially helpful. she handled every request i made with a smile the bartender remembered what i drank after the first night and they had absolutely no problem moving me to another room when i complained about how loud the flush of the toilet was in the first room. the location was also convenient - close to whole foods a movie theater a mall. etc. id read some complaints about the televisions but the ones in my room were huge flat panels - just like home :-)',happy
id18839,' the old ic (the barclay which is still open and still an ic) was one of the worst five-stars in nyc. this brand new hotel is easily one of the best. large rooms especially impressive given the usual nyc options with lovely four seasons-quality decor your own in-room computer a very comfy bed with hign-end linens decent toiletries rainfall shower and if you are high enough a good view. room-wise you really wont get better for the money in new york. and the subway (e) from jfk exits directly outside the front door (take the --th st exit). there are - downsides. firstly times square is not for everyone and im not sure ic is business clientele want to be pushing through tourists everytime they leave the hotel. the area is still a bit down at heel with an adult store and gentlemans club being directly adjacent to the hotel on -th and the port authority bus terminal being close. secondly there is not a huge amount of public space and only one restaurant (plus a take-away coffee outlet) - a -nd eating option would have been good although obviously you have literally hundreds in walking distance. all in all though ic has done a great job here and finally has a nyc property to match the london and paris flagships.',happy
id18840,' i stayed here one night on business for $--- but it was $--- with parking taxes etc. overall it was fine but certainly nothing special. as other travelers have noted the parking was too expensive and there was no free internet. it was nice that there was a computer and printer near the front desk to get my boarding pass for my flight out. the hotel is on an office park drive near i-- so it was pretty easy access. fine for business but probably not an attraction for families. the room was extremely clean. it was about as clean as i have ever seen a room. i only had breakfast at the restaurant and although i was only one of about three people in the place it took forever for an omelet. and the waiter disappeared for about -- minutes. not something you want when you are on a business trip. my colleagues came down during my meal and we had to go find the waiter (chatting at the front desk) to get our bill so we could head out for our meeting. overall the marriott was pretty standard. kudos on the cleanliness but pretty darn average everywhere else.',happy
id18841,' you wont believe this place when you arrive. it is like no place else in the world. when is the last time you stayed at a tahitian style motel alongside a harbor full of bobbing sailboats? my stay was just one night and although there was a concert going on i didnt have time to attend it. if i can time my visit better next time i will try to include the concert because it looks to be a great venue. the grounds are landscaped in tropical plants with waterfalls and such and the pool area is amazing. the whole motel is non-smoking which i appreciate. the restaurant next door is first class and the band playing in the bar was quite good. good food and service in both the bar and restaurant. the room was spotless and in perfect condition. good bed and linens and tons of pillows. the bathroom was large with a good shower and extra nice toiletries. the free wi-fi internet was fast and reliable. the only thing i would change is it would be nice to have breakfast start at -:-- am instead of -:-- so i could get breakfast and still catch my flight. the hotel is very convenient to the airport but you dont get any noise from it. this was a fun place and im already looking forward to returning. if you are looking for traditional and stodgy stay away from this place. if you want a delightful memorable visit definitely check out the half moon.',happy
id18842,' i went to the edgewater hotel is seattle a little over a year ago for my birthday-as a suprise from my family. they know i love everything beattles and the fact that the edgewater was once home to them-gave me a sence of belonging. on the friday and saturday nights we were there there was a live band in the very retro-modern bar the bartenders were fabulous and the food was to die for. thats why for my birthday this year we went back. thank goodness to their service and to their staff-they remembered us from last year! i was thrilled to not only feel that first sence of comfort-but the second time around? thanks to george at the front desk and the restaurant bar staff-this is trully a home away from home. -returning guest.',happy
id18843,' hotel is right next to grand central station. we had a room with - queen size beds which were very comfortable. there was a small chaise longue in the bedroom and a large cupboard with plenty of hanging space. bathroom was an adequate size toiletries supplied included toothpaste! unusually for america there were no coffee making facilities in the room. what they did have was a market place coffee shop where you could purchase various snack items including breakfast and drinks including tea and coffee; these could then be taken back to your room. this was ideal for us because most days we had a quick drink and some fruit or cereal to kick start our busy days sightseeing.',happy
id18844,' my wife and i stayed at the orchard during our -- year wedding annivarsary celebration. to state it simply our stay was simply the best. the front desk personnel were very friendly and helpful. at any hour of the day we walked through the corridor we always recieved friendly greeting. everyone especially james was great. the location was perfect. when we return to san francisco there is not doubt we will be staying at the orchard!',happy
id18845,' stayed here with a conference for - nights during austin city limits.  the hotel is entrance lobby and main areas had the feel of a large impersonal convention centre (which is exactly what it is).   my room rm ---- was a standard business hotel room offering standard amenities but nothing luxurious. furnishings showed modest signs of wear and tear.  the conference rate at $--- was excellent but the third day at $--- was less so.  this room was at the end of a hallway and due to its unique location it had in addition to the usual large window one behind the bed that allowed for more natural light and a feeling of spaciousness.  blackout drapes and sheers were convenient.  this room was street side - not a great view by any means and soemwhat noisy. for a telecommunications conglomerate as you would expect free wifi was provided and the phone system was decent.  no ability to retrieve messages remotely was a surprise though as was no message light to indicate that a message had been left.  the clock radio had a dimmer bar so it could be dimmed for sleeping.  a fridge in the room and separate basin and toilet-tub areas were also convenient if two were sharing a room.   the jacuzzi tub was large but old style with the jets protruding up from the bottom of the tub.  bottled water (fiji)  at $- was prohibitive.  bed was comfortable but all - pillows were down and provided less support than foam for us back and side sleepers.  coffee maker lighted make-up mirror and room safe were provided.  bath-robes were much appreciated.  the highlight of my experience of this hotel was the food in the buffet. it was full of  delicious variety and quality.  top marks there. the staff were friendly and service-oriented almost to a person. they allowed me to change rooms immediately after check-in to shorten my stay from - nights to - without penalty and kindly agreed to late check out (by -.- hours) with a smile.   i would recommend this hotel if youre looking for a basic hotel with pleasant staff and comfortable accommodations.  if you prefer a warmer more intimate and inviting ambience or charm look elsewhere.',not_happy
id18846,' a stay at the oxford hotel is an exceptional experience. it is old yet modern in conveniences. it is in front of the old union station which is also from another age. the furnishings are tasteful and interesting. the service is outstanding. it is denver when young and energetic. it is denver at its best. it is totally comfortable and totally enjoyable.',happy
id18847,' i loved my stay at hotel monaco. ive stayed in this hotel chain before and am never disappointed. how can you go wrong with free starbucks in the morning wine hour every day great concierge service great customer service and a cute hotel that is close to everything? the housekeeper even made fun animals out of my towels every day and brought me bottled water. id definitely recommend this place!',happy
id18848,' i read a lot of reviews for hotels where to stay with our family. i really liked the reviews from trip advisor so i went with what i read. we were primarily going to legoland and i really wanted to stay up there but all the hotels were booked. we also were going to sea world and visit friends in carlsbad with our almost - year old and - --- year old. we stayed at island palms for a week. our room was facing the smaller pool and a marina. it was wonderful!! in some pictures they make the room look bigger than it really is. this was reverse. i couldnt believe how big the room was!! the bottom floor had a living room with tv-office work space for my husband. the couch was a pull out but we didnt need it. a full bath too so downstairs could be for a family or part of a family. then there was a table near the kitchen. the kitchen had a small fridge so we didnt get much things that needed to be cold. we got some cereal and fruit for breakfast in the room. there was a door that opened to the back view-pool area. outside the door was a small table. so some mornings we would have the door open for air or even sit outside. the kids would run around out in the grassy area or watch bugs on the cement. the pool was about -- steps from our door. it was great! it was small heated and perfect. you could see the fireworks at sea world every night. the upstairs to the room you have to go up a spiral staircase. there is another door to the upper floor of the hotel but there isnt an elevator either. when upstairs you can shut the door so that no wandering kids would fall down the stairs at night. there is a full bath in the hallway. one room has a king with window ac dresser tv. the other has the same then a door to the upstairs balcony and a full bath. the beds were very comfortable!! the ac on and the area of town it was very quiet at night. we had room service - mornings for hot eggs meat. food was great. we never ate in their restaurant. the main pool looked fun as they have curbside service but our kids thought the water was colder there. while this is in point loma it is a little off the beaten path but not too far. there is a vons nearby banks and starbucks. we had a routine of getting coffee then getting to our theme park. a fun family restaurant very close by is corvette diner. has an arcade full bar music. we went the first night and meant to get back. the carpet could use some updating our downstairs bathroom toilet flooded the day we were leaving but those were such minor things. it was so comfortable for our family!!',happy
id18849,' i have stayed here three times. i feel that it is the best hotel in the san diego area. i have also stayed in st regis monarch beach laguna niguel four season aviara hotel del rancho valencia the westgate and hotel parisi. the service at the grand del mar seems to set it apart from these other fine resorts. there is a free shuttle the runs in a ----- mile radius including the beach in del mar. the grounds are beautiful. kudos to the staff.',happy
id18850,' you cant go wrong with this hotel. the location the view the servie - it is all excellent. i stayed here for a conference in july and it was centrally located near shopping great restaurants the river and the lake. the room was a good size and the floor to ceilling window overlooking the city river and lake gave us breathtaking views. a large couch in front of the window meant beautiful evenings with a glass of wine! their fitness center had more cardio equipment than ive ever seen in a hotel. they have an indoor pool but it would have been nice to have an outdoor. room service was very good as was the lobby bar. i would definitely stay here again!',happy
id18851,' service was wonderful. staff was very attentive and polite at all levels. the lambs club prepared a great lunch as well as dinner. breakfasts were a non event and became boring over a five day stay. if reliable wifi service is a requirement check before going to see if the problems have been fixed. i could not get a signal to stay up for more than a couple of minutes. the staff said the problem was being worked on. i expected it would be resolved in a few hours. no change over the entire stay. very inconvenient. the french bistro across the street had great signal but you had to go there to get it.',happy
id18852,' the hotel itself is beautiful. it is in a historical building that used to be offices. the renovation kept the charm of the old building but added all the conveience of a modern hotel. the location cant be beat if you are looking to explore downtown san antonio. now the only negative comment i would have is that if you book this hotel on priceline expect to be put in their smallest room. we stayed in a tiny tiny room the first night that must have been supply closet or a storage room when it was an office building. it faced a parking lot and was just too small to be comfortable. the airconditioner sounded like a jet engine starting up when it would cycle on and off. very claustrophobic. that was night one. the next morning i stopped at the desk and asked if they could up-sell us to a larger room. the desk clerk on duty (josh c.) was so nice and helpful. he said he would upgrade us to a larger room. we grabbed our bags and moved immediatly. we were so suprised when we got to the new room. it was a huge suite! it was a corner room with a tremendous view of alamo plaza. i expected the upgrade to cost me an arm and a leg once i saw the room but when i received my final bill the switch was done at no charge. what a treat.',happy
id18853,' i recently blind booked this hotel via hotwire. i got a good deal but was shocked to see that the published rates were double that of other esa is around columbus. it is clearly because of location. this is the standard no-frills esa property. the layout is identical to those i have stayed at in the past. however it is located right in the heart of the easton district of columbus which provides a lot of good shopping. it is located directly across the street from a sams club - walmart complex and is walking district to the high end stuff. i was assigned the handicapped room. this is probably because i was hotwire and was therefore given the leftover. it was fine but i found the room to be a bit awkward. it was clean and had all of the typical esa stuff (stove microwave full sized fridge) but had a small television with very few channels. further there was soap but no shampoo which is a signature characteristic of esa is. for one night it was fine. overall the complex is clean and well kept if nondescript. if this came up again in a blind booking i wouldnt be upset. even at walkup rate it is probably a good value for the area.',not_happy
id18854,' we went for a short stay to san antonio. the hotel lobby and the room look fine but we had water dropping down from the ceiling and in the mornung there was only cold water. the location is great just next to the riverwalk but the staff is not very helpful and the didnt want to give us any discount for our bad room. better choose another hotel which costs -- dollar more...it is worth!',not_happy
id18855,' ok so it doesnt have the fanciest pool and the gym was a little sparse on equipment. those are our only complaints about our stay. service was impeccable the staff was uber accommodating and even though the pool itself is small the atmosphere and party vibe were superior. what a great place to people watch! we had a fantastic time and cant imagine staying anywhere else or recommending any other hotel to anyone looking for a phenomenal experience. were actually san diego locals and just wanted a different experience for a birthday party. we certainly got different---and better---and marvelous. dont shop around---you cant beat what they have to offer. were definitely going back',happy
id18856,' when researching hotels for my recent trip to nyc i read all the negative reviews on this hotel and was very leery of booking. but our budget won the day. when we checked in we requested and were given a renovated room. yes the renovation consisted of new carpet paint & tv. and yes the a-c unit was old and a little noisy but it worked! there are no frills at this hotel but the staff was helpful and friendly and the beds were clean. do bring your own washcloths as they do not provide them but they were generous with the towels and extra pillows when asked. out of our - night stay house keeping did only come one time but as we were only in our room to shower and sleep this was not a problem. all in all the hotel is old and does show its age. if you are going to nyc for a laid back luxury & spa trip this is not the hotel for you. but if like us you are going to nyc for all it has to offer and are going to be running around this is definitely a budget friendly option. i would absolutely stay here again.',not_happy
id18857,' the most wonderfull experience i have ever had in new york city. the hotel is big and surprisingly spotless (even under renovation). the room was large and recently redecorated. the rest is were all great particularly the view upstairs...it rotates for an unbelievable view of nyc. if you go to their website like i did you can get a $-- saving certificate good on any room. i highly recommend it to anyone in new york. they know how to take care of their guests.',happy
id18858,' great location. the staff was friendly and attentive. english pub adjacent to the hotel was terrific. rooms are small but clean. great place to stay for a weekend in the city.',happy
id18859,' i have stayed in this hotel a number of timese because i like the location and if you shop around can find it at good prices. but its just a bed i.e. place to stay nothing special. the rooms are small but clean and reasonably well maintained. that is why i stay here along with the location which is convenient but this is a no service hotel. ask for anything in this hotel and the response is what you want something from us? i am a member of the chain is loyalty club but that gets you nothing at this hotel. absolutely nothing. maybe a bottle of water if you ask where is my check in gift from the club. the club is etitled to late check out ... well not at this hotel. the response is always oh we are so busy maybe we will give you an extra -- minutes or if you are really lucky - hour. nothing more. you point out the club and their response is like so? almost always when you arrive before - pm rooms are never ready yet in the morning the mains start banging around in halls before - am and they do anything they can to get you out of the rooms asap. the elevators are a disaster in the mornings especially. they have two to serve -- floors and they take forever to come. if you have an appointment to make make sure you leave -- minutes for the elevators to get down to street level. cant comment what the new lobyy will be like but the breakfast area has been tiny in size overstuffed with tables and really hard to get the free breakfast the promise. sometimes the eggs are like rocks and they always taste (if they taste) like reconsisuted egg substitue. the idea of the breakfast is nice but the space is too small and the food very medicore at best. the price at this hotel also varies wildly. shop around because this place takes any opportunity it can to jack up the price and if you end up paying $--- you are going to be really disappointed in this place. generally once they jump the price above about $--- or $--- a night i skip this place and go on to others in the neighborhood. i might pay as much or more but the rooms are bigger and the service more caring at the bigger-better hotels. this place in my opinion is best only when it is a cheep stay.',happy
id18860,' at $--- per night this hotel was not acceptable. the room i stayed in was tiny smelled like mold (probably from the window unit ac) and the amenities were very limited. that said the staff was friendly and the location was excellent. my cab driver said a lot of european tourists frequent that hotel . if the room rate was in the $--- range and i was a european tourist who was used to this sized hotel room it would be a perfectly fine property. as an american business traveller who stays at - and - star hotels around the globe this one came up short.',not_happy
id18861,' i rate this as an average to very good. okay stay at a nice property. the room was clean and the hotel location convenient. the service is just average. did not get warm greetings or welcome back type of speech from this hotel. this hotel doesnt seem to have wifi. and somehow they expect you to know that the connect cables of the landline is inside a bag in the closet? i had to call downstairs to find this out after crawling under the table and bumpd my head. :( aside from that we did have a good night is sleep. we did not hear any loud noise or construction. our room was on the -- floor facing some office building.',not_happy
id18862,' this is a facade of a nice hotel. under the surface it is sub standard dirty with worn out fixtures. carpet cleaning was happening at --am on the floors above my room. when i called the front desk i was told there was nothing they could as this activity was scheduled . what kind of management schedules noisy maintaince at --am? i was also told i was not the only one complaining about the noise.',not_happy
id18863,' i arrived at the rri during the snowstorm on saturday -- dec ----. reception staff were not friendly or welcoming at all. efficient maybe but do not even expect a smile from anyone at reception. for the more than $--- per night stay (saturday night during shoppers weekend) i sure did expect something more. unfortunately management at this hotel do not have a visible customer survey system otherwise i sure would have let them know how i felt about my reception. it may seem trivial but for a first-time visitor to the big apple impressions do seem to last. my room was ample with a king size bed and a working desk. everything was clean and neat and a haven away from the hustle and bustle of the busy streets outside. i was only on the -th floor and would recommend that you ask for a higher floor as the traffic noise from west --nd street kept me awake for most of the night. be aware: should you need to pay a deposit for telephone calls at reception with cash do expect some problems getting any credit balance back. the reception never seem to have any cash on hand not to give out change nor to cash any travellers cheques (which they offer as a service in their services-brochure). the area in which the hotel is located is quite convenient for transportation (subway and penn station) and also seems safe. i would recommend this hotel if you can cope with the gripes i had nothing major but still quite irritating. would i stay there again? maybe...',not_happy
id18864,' usually we stay at the roosevelt but decided to change it up. the room was great service was amazing and if you like a active hotel i have never seen a better crowd. we went to a pool party at drais and were treated like vip is by the hotel liason. chris nelson from start to finish made sure we were taken care of. he was incredibly responsive prior to arrival and followed through to make sure we had a great time. this seemed to be a consistent theme throughout our stay.',happy
id18865,' very nice hotel at a reasonable price. absolutely immaculate. friendly staff. only very slight complaint was poor water pressure in the shower. we make a couple trips to easton a year and this will be our new regular hotel. bed mattress is the temperpedic type. i loved it but some people dont.',happy
id18866,' this hotel is definitely getting on. the room seemed a bit dated and the shower was horrible. the room itself was comfortable however. the parking here is confusing - it seems like the only way to park is to valet park which is annoying as we would prefer to park ourselves. it was okay for the night before the airport but would only stay here for this reason.',not_happy
id18867,' we attended a small (-- person) --day meeting at the talbot and thoroughly enjoyed the intimate atmosphere compared to a large convention-style hotel. the wood-paneled lobby & bar area was like having the event in one is own home. the friendly professional staff was friendly & respectful; the rooms were large and beautifully appointed with comfortable beds and plenty of extra seating. the location was perfect for restaurants shopping and sightseeing. sure it was pricey but still comparable to most downtown hotels and well worth the expense. i highly recommend the talbot for your next visit to chicago whether for business or pleasure!',happy
id18868,' i stayed at the hotel metro in septembr ---- for - nights with a friend. the hotel is small and in a great location next to the empire state building and a -- minute walk to times square. we had a slight problem with the room but after -- minutes they gave us a nice room. the breakfast had a varity and the breakfats room was small but always somewhere to sit. the staff were friendly and had a luggage room for the last day after we had checked out.',happy
id18869,' i travel every week for work and i have to say this was the grossest hotel room ive ever stayed in. the walls were dirty the carpet was soaking wet in several spots i think i may have been on a floor that allowed smoking the room reeked of smoke-must. the bathroom was outdated had someone else old black hairs on back of toilet and shower. there was a false fire alarm one early morning with a lot of frantic guests and maintenance guys they ultimately let us know it was a false alarm but not quick enough. the tv was a newer flat screen but would not stay turned off and keep turning itself back on while trying to sleep. the bed was extremely hard and the towels were horrible tiny scratchy varying shads of white-ish. the maid did not provide cleaning service the first day and there was no apology just an offer to bring towels. the ironing board was in such poor shape i could not adequately iron my suits. between the smell of stale smoke and wet carpet i was just so grossed out. also there is no safe wha?? the number one worst problem with this room-hotel is the ac there is no direct control over your room temp only a switch that allows more or less air to flow the room was too hot for me to be able to sleep well. room ---.',not_happy
id18870,' i stayed at the hilton during a weekend hang with some buddies. my room was spacious and comfortable. i was on the -th floor. it was noisy until about - am on friday and saturday nights due to being across and above the umbria nightclub across the street. fortunately i got in late (or early myself) those two mornings or it may have been a problem were i with family for the visit at this time. the room was clean. i did note some spots on my carpet and there was rust on the shower curtain rod and the corners in the bathroom at the wallpaper needed some cleaning or maintenance but those are trivial points to the overall stay. my toilet however did seem to run a lot on its own making some extra noise in the room but not enough to be truly disturbing. i did have to ask the front desk to replace a lamp bulb as it was dark and it didnt work. had the continental breakfast in the hotel. lots of fruits selections to add to oatmeal yogurts and plentiful baked goods. the coffee could be better. the wait staff was very attentive. additionally i did use the gym one morning as well. it was well equipped with plenty of clean towels and bottled water and packaged ear-buds if needed. all in all a nice visit and recommended for business or pleasure due to its location to downtown financial district south station and quincy market. (a relatively short stroll to all.)',happy
id18871,' had an amazing time in new york with thanks to the hotel as it was right in the heart of the city within very easy walking distance to empire state -th ave and macy is. was very clean excellent continental breakfasts with lots of choice and as much as you like. lovely bedroom and bathroom though sadly no bath only shower in ours. reception mainly helpful only gripe was no-one thought to put a sign or memo up to say that the clocks went forward - hr in march which meant we missed -- mins of a show we booked as we were none the wiser! highly recommend it!',happy
id18872,' i visit austin --- times a year and usually stay downtown using priceline to bid for a - star and typically get great room for around $---.--. hotels there were booked heavily- no deals to be had. i have looked allendale over for years on the web. because the reviews are all over the place i decided to take a chance and stop by coming into austin and ask to see a room. woody set it up for ed to show us a suite and a hotel room which they dont typically rent but they too were booked. the suite is large and very nice - i would go for that in the future. the hotel room was typical of a good hotel room and very clean priced at $--. we stayed - nights. these are very nice people the place is kept well and there is alot to do in this neighborhood of austin such as restaurants brew pubs and second hand-consignment stores. it is -.- miles north of downtown easy access to mopac.',happy
id18873,' i was here for - night at this hotel in september. this property is certainly showing its age the rooms are spacious and seem to have been refurnished but still old bits n pieces are evident. i had called up hotel about my early arrival and i was promised room would be available. after i reached at around -- noon hotel staff asked me to wait for -:-- hrs !! i was told they are not sure when room will be ready and i shd check after - hr i know this doesnt sound like big issue but after -- hrs in flight last thing one wld expect is to wait for an hour to check in to room. also even though parking is right next to hotel it takes - - -- mins to walk back it is not convenient and one will have to opt for valet. the only great thing about this hotel is accessibility to galleria mall .........nothin else really stands out',not_happy
id18874,' we stayed one night at the phoenix biltmore embassy suites in april at the end of our trip to arizona & the grand canyon. we usually try to stay in embassy suites hotels whenever we are traveling with our kids as we like the extra space atmosphere and amenities. we arrived at the hotel shortly after -pm after driving in several hours from the grand canyon. we were disappointed that our room was not ready even though the stated check-in time for this property is -pm and we arrived a bit after that time. though the staff was very nice courteous & apologetic we were a bit tired after our long drive & had wanted to check in & freshen up prior to going to a local mlb baseball game. we were told it would not be too long until our room was ready & that they would call our cell phone when it was. our boys amused themselves by feeding the fish in the koi pond (you can get the food from the front desk to feed them); however we got a bit tired of waiting around and decided to go across the street to the outdoor mall to eat (cheesecake factory). we were finally called (after -pm!) to tell us our room was ready which was a bit of an inconvenience as it made it difficult for us to attend the ballgame (w-a start time of -:--pm) as once we got settled in to our room it was a bit late to try to head out for that. this made our boys a bit upset. however we were able to attend & enjoy the manager is reception & the bartender that evening was really great (i dont recall her name but she was wonderful). our room was nice & typical of embassy suites w-comfy beds nice bathroom in room coffee maker & fridge etc. we all really enjoyed breakfast the following morning with many choices for breakfast including made-to-order omelets scrambled eggs bacon sausage hot & cold cereals breads etc. a very good selection indeed! we also liked that there was a business center which we could use to print our airline boarding passes :) we did not get a chance to use the pool but the pool area looked very nice. overall we enjoyed our short stay but wish that our check-in process had a been a bit smoother. we will definitely stay at embassy suites in the future.',happy
id18875,' our standard room was under $--- so probably a good value for north central dallas. they were painting and switching out all the linens so the hallways were a mess. perhaps they tried to overcome the paint smell with carpet frangrance but it was too strong. our room just plain smelled bad. when we arrived our room was missing pillows and wash cloths. they corrected that quickly. our room had little floor space and felt cramped. this is an older facility. no complimentary breakfast was included. we will not go back.',not_happy
id18876,' this hotel is old old old! the rooms are big but that doesnt make up for the bad service. we requested a king size bed told there were none available. second choice was queen size. what we got was a double bed that was horribly uncomfortable. i spoke with the manager and she said doubles were their queen size beds... we ate in their casual restaurant...taco bell would have been better. the first - items we ordered they were out of. i ordered a white zinfandel wine got red wine...the sandwich we finally got was not fit for our dog. gristly fat and not fajita meat!! needless to say we will never return.',not_happy
id18877,' this was a real tale of two halves. on the one hand i really liked the hotel for a number of reasons: nice location cool lay-out lovely large room; and on the other hand it was a disaster. in brief this was the first stop-off point on our honeymoon. despite getting a good rate online it was not cheap. on arrival problem number -: since neither my wife nor i had credit cards (we’re european after all) we were told that we would have to stump up $--- dollars as a deposit. as we discovered at numerous turns during our stay travelling to the us without a credit card is like playing golf under water – virtually impossible. after some negotiation this was reduced to $--- and i would give the staff credit for showing a level of flexibility here. secondly they were a bit slow on the uptake regarding the honeymoon ‘treat’. ultimately i simply had to ask whether they could possibly find a few strawberries and a bottle of plonk and have it delivered to the room even though i’d mentioned it to desk staff on a couple of occasions beforehand. the room itself was lovely the cleaning service was great i liked the little design touches around the place and overall it was a pretty classy hotel. some of the concierge staff were helpful with directions and tips. but oh a very very big but. en route from jfk hassled and harried after the flight and with our exhausted baby daughter in tow i somehow contrived to leave my wife’s mobile phone in the taxi. we realised the following morning and i spent the next few days frantically calling everyone – taxi firms lost and found section at nypd etc etc – trying to relocate it. i had the driver’s name and even set about tracking him down. lo and behold four days later the driver rings me at the hotel and offers to drop the phone around which he subsequently did (he had been away for the weekend apparently). it was when i met him to retrieve the phone that he told me that he had been around to the hotel in the wee small hours on the evening we’d arrived at the hotel and informed staff of a missing phone and if anyone had lost one he had it. this was never relayed to me despite me asking numerous staff members over the following days. i have no reason to disbelieve the driver who after all may have dropped people to numerous hotels that night and maybe didn’t want to leave the phone at one without knowing for sure that that was where the owner of said phone was staying. so in short: unforgivable. this more than anything else means that even though it has plenty of plus points i don’t think i would stay at the london again.',not_happy
id18878,' we got an upgrade for $-- with a web coupon and had a great room! very large except for the bathroom which was on the small side. very clean and comfortable bed and pillows! love the clean remote which has a flat surface for easy cleaning! the hallway smelled musty but the room was fine. the location is great wonderful restaurants right across the street. it was also very quiet. will definitely stay again! parking is provided around the corner.',happy
id18879,' i stayed at this hotel for a conference. the hotel is very convenient to the hynes convention - it is connected via a walkway & is about a few minutes walk. the mall is also connected to the hotel and there is a convenient metro station within the prudential shops. starbucks is located in the hotel although it closes at -pm which i thought was a little early for being in a conference hotel. there is free wi fi in the lobby. the reason the review isnt - stars is due to the service. when i arrived the bellman didnt offer to help with my luggage. on another occasion there was no one at the concierge for assistance and when i returned there was a line of - guests & only one individual at the concierge. the hotel restaurant appeared to be under-staffed. breakfast at the hotel restaurant was pricey (as expected at any hotel) but you do get a starwood member discount for the buffet. as for the rooms: very clean bathroom a little small but overall the stay was good. i had requested early check-in & they were able to accommodate that.',happy
id18880,' my week-long stay at the chelsea pines in may ---- marked my second visit to this charming boutique hotel near the meatpacking district high line park and chelsea market. this is a very personal establishment; every member of the staff team relates to each guest not just as a patron customer but as a friend. this personal touch really pays dividends when you come inside the door morning noon or night and you are greeted warmly with welcoming conversation (and the staff has the sense to leave you alone if you appear to be hungover or otherwise under the weather). the festive atmosphere is contagious such that all the guests feel like included family and the breakfast room and deck leading outside give travelers a place to come together and share their experiences. the all-day breakfast room by the way is a real highlight with the thoughtful inclusions of the complete gamut of what a continental breakfast can be: nespresso machine a smorgasbord of teas and other beverages luscious fresh fruits high-end yogurts sumptuous breads and pastries imaginative cereals even peanut butter (a personal favorite). i also like the fact that one can use the hotel is refrigerator to stash a bottle of wine or nosh. the establishment is silver screen theme is amusing and entertaining (i.e. in which movie star is room are you staying? sophia loren is or rita hayworth is or albert finney is or ??) all in all this place is unique distinctive and memorable and i look forward to coming back again and again.',happy
id18881,' excellent inn for the price. great amenities at a cheap cost. microwave mini-fridge complimentary wi-fi cable tv. clean nice looking comfortable bed desk couch nice bathroom. very satisfied. good location for exploring various parts of la. you can take the metro-train to downtown hollywood beaches etc. if unfamiliar with metro-train youll likely run into a little confusion at first. but after a trip or two the metro-train will be simple to ride. located next to a variety of stores-restaurants. nearby market gas station fast-food places and likely other sit-down restaurants although i did not visit any myself.',happy
id18882,' the hotel is located right next to the white house about -min to walk . from pennsylvania ave you can also see the capitol and other sights like the national archives. the hotel itself is according to its city very business oriented. in the lobby you alos have your own starbucks cafe. the rooms are absolute clean and comfortable. the area around also also very quiet although the hotel is located on the main street. afterall i would visit the again. just one thing: the hotel doesnt offer free public wifi at least at this time we have visited it.',happy
id18883,' stayed at la quinta for two nights and was very impressed with the property overall. parking lot was a bit crowded but we always found a spot. nicely furnished rooms with comfortable beds. complimentary breakfast was good for a quick meal - waffles available if you wanted to take a bit longer. having only one elevator made for some long waits. one note - their rollaway bed was very comfortable. there is a $-- per night charge but definitely worth more than that. a bad rollaway makes for a bad following day but this rollaway was as comfortable as a normal bed. sometimes it is the little things that we appreciate most.',happy
id18884,' great value hotel convenient location to everything attentive staff',happy
id18885,' if you stay at a motel - you get free coffee. super - same. this hilton no way. couldnt believe it but it is true. no coffee pot in the room no coffee pot in the lobby. the morning street level (not the lobby which is one floor up) is a steady stream of bleary-eyed people walking out to the street to find the starbucks or dunkin donuts or mcdonald is and the opposing stream of people coming back to the hotel with a cup or two of ($-.---$-.--) coffee. cmon hilton have a heart! a cup of joe would make life just a lot better. oh by the way the walls are pretty thin. the shower was great. wi-fi daily rates are exorbitant. check-in and -out were a breeze. the wait for an elevator was never more than a minute. sheets are soft.',not_happy
id18886,' i stayed here for a couple of nights last october the hotel was ok as far as i can tell. i wondered about the people running it though i decided to stay an extra day and they kept telling me that i was in a different room than the one i stayed. i told them no i was in room ### and kept arguing this fact with me but we settled it somehow. the guy running the desk at night had no clue what was going on barely spoke english and wasnt trained at all it seems. the wireless internet was very flakey which was kind of annoying but when it was out i could hook up to the wireless of the hotel across the road successfully so thats a plus i guess! there is also a bar on the premises that was run by a friendly lady that happened to attend the same college i did and there is a vietnamese restuarant also that is nothing special but decent food. its also located in a shady part of town but its close to some strip bars so that was very convienent. the furniture was comfy and had a nice time relaxing in my room when not hitting the bars i never felt threatened or anything but you do wanna be aware of your surroundings when here. but when i come back to jax ill likely stay here again!',not_happy
id18887,' i tried to do a lot of homework on where to stay in the city on a grad student budget. i managed to get a seasonal special and the jane was the only hotel that didnt have multiple nightmarish reviews in the given pricepoint. it was clean the room was very clean the bathrooms (while shared) were very clean at all hours. my room was a little hot - had to run fan and a-c with window open but one night it was perfect. biggest complaint was that some of the longtime residents smoke like chimneys. and that was not even noticeable in my room so it was more of a mild irritant than a true issue. i am definitely coming back as they are going to have rooftop access for the bar and a pool-spa. the location was extremely convenient to dining subway shopping and the west village. cabs went by every -- seconds all morning and afternoon just down the block so transit was stupid simple.',happy
id18888,' great location - very personable staff - front desk even going so far as to call our room with local cinema showtimes! very clean - we were upgraded at no charge. breakfast was the best - free breakfast with eggs meats fruit yogurt cereals and the usual continental stuff - but the eggs and tortillas were great! would definitely stay there again - especially for the great deal from hotwire!',happy
id18889,' .smelled in lobby and pillowcase smelled of right guard deodorant. loud air conditioner.',not_happy
id18890,' unbelievable decor for what i thought was going to be an average hotel. we were there the weekend of one of the nation is largest music festivals. like others have said the rooms were spacious extremely clean and had everything we needed. the sleep number beds were quite impressive; although it felt like they were set perfect for us right from the start! wi-fi was complimentary which is another plus these days. parking is also free again another plus. several other nice touches: free coffee in the rooms and in the lobby complimentary waters and great cookies. the hotel is about -- minutes from downtown - at the most. we asked about a cab and received a recommendation for a driver who will take you downtown for $-- (which is about half the price of a cab). we used his services and it was just fine! all in all it was a great experience and we would highly recommend the hotel to others; both business and families.',happy
id18891,' i stayed here with my mom and my brother for all-star weekend in july ----. we stayed - nights checking in on saturday and out on tuesday. the hotel doesnt look overly impressive from the outside but the inside and amenities and value completely won us over. this is a great place to stay on a budget if you cant afford the hyatt right downtown. :-p the rooms really are newly-remodeled and look great inside -- new tile in the bathroom for the floor and shower granite countertop for the sink area new furniture in the room large flat-screen tv memory foam mattresses for the beds etc. our only complaint was that the bathroom door didnt quite shut all the way but that was room-specific to our room. there is a mini fridge (no freezer in it) and a microwave too. the a-c was fairly loud especially while trying to sleep but being in phoenix (especially in summer) youre just grateful that it is working. :) parking is free. wifi is free (password was included on a card in the room). continental breakfast was free and although very basic was still nice to have. there were packaged muffins and pastries and granola bars a bowl of fruit and yogurt available in a little fridge in the lobby. they also had coffee a pitcher of oj juice boxes and bottles of water (definitely awesome). there is a mcdonald is - block away if you want more easy breakfast options. the best part about this hotel is the value -- it is not the biggest nicest fanciest hotel around but you will pay far less than anything else nearby and within walking distance of downtown. the first night of our stay was $-- and the second two nights were $-- each (jacked up due to the all-star game but still cheap comparatively). it is difficult to find anything less than mid-$--- is elsewhere nearby. we walked into downtown every day all the way to chase field from the hotel (just over a mile). it was fairly brutal in the july ---+ degree heat but it is do-able and worth it to not have to pay for (and deal with) parking downtown. there is also a light rail station - blocks away from the hotel so it is definitely an option to just walk to the light rail station and then take that anywhere else (chase field is - stops down from the closest one to the hotel -- $-.-- for a one-way ride or $-.-- for an all-day pass). the convention center is even closer to the hotel than chase field so getting there was an easier walk. walking around in the winter would certainly be very pleasant anyway. :) the hotel is kind of on the sketchy edge of town but just barely on the border. it is not even sketchy but just more run-down than the main downtown area. we never felt unsafe even walking back to the hotel after --pm sometimes. the staff was also quite friendly and nice -- the lobby where you check in (and get breakfast off the counter) is extremely tiny but the guys checking you in were very nice. they even held onto a case of beer for us for the day we checked out while we went into town for the game and we didnt want to leave the beer in the hot car all day long. they were nice about storing it in the back for us and they didnt even drink any of it while watching it for us all day long. :-p it was an extra nicety that they did just because not that they had to watch our stuff for us even after we checked out. all in all it is a great value for your money so if you cant afford the mid- to high-hundreds of dollars to stay somewhere fancy downtown this is the place to be. you can still walk to everything your room will be nice and new and you can get free wifi and basic breakfast. a great deal!!!',happy
id18892,' the hotel is in a very good location with easy access to the central park -th avenue times square and many subway stations. even though it is a very big hotel has a good gym good concierge and the staff is very friendly. bad points is the long line to the lifts and internet very expensive.',happy
id18893,' stayed here for a night on business. a classic airport hotel. everything was clean tidy as expected. would stay here again.',happy
id18894,' this is a great location with superb security. the rooms are nice as they are suites. although not exceptional service as there are better in new york the location cant be beat.',happy
id18895,' the hotel is quite large and built on many levels along a hillside near the old town of san diego. the rooms were unremarkable but clean and ok for a night or two. unfortunately the service was not up to par. the front desk was unaware of the fact the aaa rate included free parking and we had to show them a printout of the web page to get the discount. at a very early checkout (-:-- am) prior to catching a flight the front desk person was busy for over -- minutes with another guest and completely ignored us even though we needed to leave. to add to that the hotel subsequently insisted on sending us unsolicited emails at least twice even though we specifically requested not to receive this the first time it happened. overall i would not return to this hotel and would select one of many others available in san diego.',not_happy
id18896,' arrived at -- --pm on a stopover en route to new york the following morning never visited lax before but found the hotel shuttle pick up point easy to locate after baggage claim as it is virtually outside the exit the shuttle calls at every terminal also dropping of at - hotels before the marriott courtyard so we were on the shuttle for around -- mins but id say the hotel is a - min max direct drive from the airport. check in was swift and courteous the room was spacious and very clean with the free internet access a great bonus we were on the -th floor which was nice and quiet and the bed was really comfortable. here is where the hotel falls down in my opinion.......the restaurant and the prices they charge. we didnt have time to venture out to find somewhere to eat and were hungry so used the restaurant in the lobby area why put a restaurant in a lobby area with the main entrance doors opening and closing all the time great gusts of air every time the doors opened and i dont really like eating in view of people coming and going checking in etc. the menu was limited the food was mediocre to say the least and the quality didnt reflect the inflated prices charged $-- or £-- for a bowl of pasta...get real. the service in the restaurant however was excellent and the staff couldnt do enough for you. compared with the choice and value for dining at other marriott is in the states this was a real let down. i would stay here again but ill do my research and venture out to find somewhere decent to eat.',happy
id18897,' i was expecting great things from this hotel having read the glowing reviews on trip advisor but felt slightly disappointed with the room in particular i cant fault the staff: courteous and friendly (like all bostonians!) but the room was a bit down at heel. it was a large room with two beds in it on the -th floor but the view was off a back alley and there was construction work going on - although not much the hotel can do it was quite noisy. the beds were as everyone else testifies to extremely comfortable with soft linen and to die for pillows-duvet so a good sleep is guaranteed. however the sheet on my bed had a big hole in it which i wouldnt expect of any hotel let alone a -* star one. there were also black scuff marks along the walls. i would have thought staff would have tried to get rid of these...! also kimpton hotel group (owners of nine zero) claim to be very considerate of the environment and ask that you reuse your towels rather than have them replaced every day which we duly tried to but the maids kept replacing them with new ones! we hired a couple of in room films which at £- each wasnt too bad and they were all very current (some not out in the uk) but there is a huge cinema just a couple of blocks away. as someone else said in room food is damn expensive by the time youve added on a service charge and tax. having said all that it is a very central hotel great for accessing the freedom trail and the shops (go to newbury st for great boutique shops!) and i would stay again so it certainly wasnt a bad experience. oh and they have a drinks reception at -pm every day - free wine which cant be sniffed at. if you want to get out for a drink there is a good bar with great food called silvertone just one or two streets down from the hotel (matthew mcconeghy was filming there when we stayed!). it might be worth upgrading to a suite when youre there (if you can afford it). we gota v good deal with expedia - return flights from scotland and - nights in nine zero for £--- - so shop around.',not_happy
id18898,' we stayed here as shell vacation members. their customer service is excellent. the front desk and bell caption service was very helpful. room service was great with very good prices. dinner at the italian restaurant at the hotel was -st class. we will definitely stay here again. location was perfect to take public transportation anywhere.',happy
id18899,' i am a pretty independent traveler and dont need much from a hotel besides cleanliness a cordial staff and a fast internet connection. the mosser provides all this in a charming victorian - deco building that is located near all the public transportation you could want. the room was small by u.s. hotel standards but quite comfy. everything was freshly painted and tastefully decorated. if youre on a tight budget they offer rooms with shared baths. there is no restaurant in the hotel but plenty nearby including lots of coffee shops. i will definitely stay here again.',happy
id18900,' this hotel is just a short walk from fisherman is wharf the curved part of lombard and the cable car turn around. the room was very adequate with windows that opened slightly. the noise can be a tad loud from the traffic but it wasnt bothersome. the free continential breakfast was your standard fare. we felt very safe walking around the area at night. the front desk people were very helpful with places to avoid along with directions for things to see. we didnt have a car so parking wasnt an issue. if you are hungry for tasty sub sandwiches try viking (i believe) subs across the street. we will definately stay at this hotel again.',happy
id18901,' a pig with lipstick is nicer then this hotel! i was a california delegate staying at this hotel for the dnc. the daily joke at breakfast was how crappy the hotel was; we even started referring to the blake as hotel california . i will start with the pros: -.) some of the staff (maintenance and some housekeepers) was nice and very helpful. -) the grill bartenders and waitresses were wonderful and fun to talk to. the cons of the room: -.) the floor of my room in the old tower on the -th was flooded but they still checked us into this room anyway. after changing our room to the newly renovated tower on the --th floor it didnt get any better. -.) we had a huge hole in our ceiling. (they forgot to put the ceiling light in) -.) we stayed there for - days and our room was only cleaned - of those days. -.) my phone did not work in the room so anytime i had a complaint or request i had to roll the dice and take an elevator down (which was often broken) to talk to someone at the front desk. -.) we even caught the housekeeper changing the door sign to do not disturb so she would not have to clean the room. -.) the water in the shower was scalding hot so we would have to shower at the sink for a couple of days. a little girl also went to the hospital for minor burns due to the shower is temp being too hot. -.) not all of tv stations worked -.) the thermostat did not work well leaving our room either too hot or too cold -.) no room service; but the hotel is restaurant wasnt very good anyway --.) no refrigerator in the room --.) no full shower doors --- doors only which left water all over the floors lousy design! the cons of the hotel: -.) the grill at the hotel had lousy food reheated and often overcooked. -.) the bell boys had some kind of kickback deal with the shuttle drivers driving our cost to $----$--- per ride no matter the distance which caused me to lose my cool and say a few choice words to them about taking advantage of us. -.) i waited over -- minutes to talk to a night manager and she never came out to address my complaints she just ignored me. -.) the delegation breakfast in their ballroom was terrible! the first day was not so bad. probably same chefs from the grill restaurant. -.) snacks in the lobby for purchase were overpriced. -.) siding falling off of the hotel from the outside -.) elevators were broken -.) hotel was overpriced we paid $--- per night at the blake which outside of the dnc only cost $-- per night which in my opinion is still too much money for this hotel. it was shameful that this was our official hotel for the dnc it should have been unofficially off the list weeks before our arrival. we had california delegates dignitaries and celebrities staying at this hotel and i promise you we will never come back here again. the blake left a lasting impression on californians that we will always remember as were riding on the twilight zone tower of terror at disneyland!!',not_happy
id18902,' this is a huge hotel on s michigan ave and decorated very much in a classic european style. the location is perfect for the galleries and museums of chicago however a ----- minute walk to any significant shopping areas. i was there for a conference and the facilities and amount-variety of rooms are enormous. in terms of accommodation the rooms are large with big comfy beds ample working space and plenty of hanging space with real coat hangers. however the bathrooms are small with very little space sround the basin for your toiletries. another down side is that rooms have very small windows for natural light and there are few options to brighten the rooms with light fittings - it feels quite dim in the rooms. i found the staff at the hotel to be friendly and efficient without being obtrusive or obviously hanging around for tips.',happy
id18903,' just such a shame some states still let people smoke indoors. as a brit we are used to being able to smell clean air indoors now and it comes hard having to still put up with other people is filthy habits. even so our room on the --th floor was clean and comfortable and it is a really central hotel just off michigan avenue. we did ask for a towel change but never got one but that is just a minor thing. if you are a non-smoker make sure you dont ask for the -th floor!!',not_happy
id18904,' i arrived and my friends were already there and visiting a nearby art gallery. they put my name on the reservation and told me to get a key from the front desk when i arrived. the front desk staff gave me the key to my room and i put my stuff away and went to meet the group. we returned late that night and i soon realized the room that my friends were in was not the room that i placed my stuff in that afternoon. we went to speak with the front desk. we were met with we cant do anything about that right now due to the hour. we will not disrupt the guest staying in the room you say you left your stuff in. unacceptable!!! my $---- laptop and all of the things i brought with me were in that room! not my mistake! finally after arguing with the head of security for about -- minutes they knocked on the door of the room i had left my belongings in and a lady answered. she was upset and stated she had security take the items from her room in the afternoon. all of my belongings were recovered in the security room; however all of this hullabaloo could have been avoided had they communicated about the situation! terrible terrible customer service. they sent up an apology letter champagne and chocolate covered strawberries to the room. although i was appreciative of the gesture it still does not excuse the fact that they argued and continued to say we cant do anything about it.',not_happy
id18905,' it is a marriot so you know what you are getting. it is big impersonal but has everything you need. the concierge lounge had nice views if a little crowded at times with a full quota of screaming kids. very convenient for freedom trail boats and trolley tours and the north end for italian food. would use it on our next trip to boston',happy
id18906,' comfortable rooms better than average exercise room good included breakfast and helpful staff',happy
id18907,' only two blocks from --th street mall which is a mile long boardwalk in downtown. very safe area to walk at night and close to many attractions. the complimentary hot breakfast was excellent and during the week they have a hour that incudes free beer wine and a light dinner. see photos posted by igrade for more details. the only downfall to the hotel is i couldnt find a pool and the fitness center is small. although a beautiful area to run outside in the morning. i will definitely stay here on my next business trip back to denver.',happy
id18908,' i love marriotts and when i have a choice will pick them over other chains. while this marriott wasnt the best ever we had a good stay and would book here again. i paid $----night (plus taxes) so the rate wasnt great but it is boston and the priced seemed to be better or at least comparable with other back bay hotels. the good points: friendly helpful and efficient staff; fast elevators; great location; room cleanliness; fabulous shopping connected to the hotel on both sides; excellent restaurants one block away; convenient to the t ; comfortable bed and soft clean bed linens; nice tv; good air conditioner; lots of taxis just outside the door. the not-so-good points: small bathroom; the in-room refrigerator didnt work; towels were somewhat worn and not very plush.',happy
id18909,' generally i like the hotel. its consistantly higher than similar hotels as it is right next to the aquarium and across the the street from quincy market. if its warm you can walk all over boston. id recommend cheaper places but there are no real issues except the price.',happy
id18910,' i love the modern styling of these rooms! the views are great the location is great and the pool has speakers under the water so you can hear it while you swim!!! the room service was quick and the portions were huge!',happy
id18911,' my husband and i went to new york as part of my fortieth birthday celebrations and im so glad he booked this hotel for us. firstly the location is perfect and although youre slap bang in the middle of it all it is not noisy once youre inside and the whole hotel feels calm comfortable and welcoming. we stayed on the --st floor in a lovely room with amazing views but not once did the outside noise become a problem. then along came hurricane sandy and this was when the hotel staff really excelled. we couldnt leave when we were supposed to due to the storm so not only did they allow us to stay extra nights but they gave us a reduced rate. the staff couldnt have been more helpful especially omar davina and gill on the concierge desk. they made phone calls for us arranged things allowed us to use the phone and basically were our lifeline at such a difficult time. when we eventually managed to get a flight out - days later than our original check out date the hotel allowed us to cancel the room at short notice and the fabulous concierge staff helped us to arrange transport to the airport. the hotel is clean well equipped and everyone from the reception staff to housekeeping are so lovely and welcoming. (our lovely housekeeper left us a note thanking us for the tip we left her!) i cant recommend this hotel highly enough and just when i thought they couldnt get any better they surprised me with chocolates and champagne in the room for my birthday. their customer service is outstanding and we wouldnt hesitate to stay there again.',happy
id18912,' some people would expect the staff at the w to be snotty or rude. however i found that they were really very nice. i went for my --th birthday and it was the perfect place. we had gotten the cool corner suite for me and my friends except we ended up in the fantastic suite. this is because the hotel called us right before we got there saying that they would upgrade us for very little money because someone cancelled. they said they thought of me immediately because it was my birthday celebration! that is one of the examples of how they were so sweet. so we got upgraded to the fantastic suite and it was really cool! and also really spacious. it easily accommodated me and my two friends. it could have easily fit two more people at least on a roll away bed. another great thing about the w is the environment is really cool. it is filled with l.a. is stars. most likely you will see at least one famous person. or meet someone who knows a famous person. haha. it was great.',happy
id18913,' the hotel was average- from the outside it was pretty nice lobby. it was at a decent location walking distance to chinatown museums shopping....the hotel was clean the gym facilities were better than what ive seen (had both a cardio and weight area). what i did not enjoy was the lack of free internet- it cost -- dollars a day to use the internet which is really crappy since even motels at the side of the highway offer free internet. you would think the sheraton would be a step-up from them. also parking was -- dollars a day- i guess the --- dollars a night was not enough to cover all the essentials. service was not that friendly- it was four of us and we got in around -pm. my other colleagues got complementary bags (just water and a snack) while we got nothing. obviously the complementary bags are not for everyone. the next morning we get a knock at -am asking if we need anything in our room. this is fine but thats the only service we got that day. the next day we did get cleaning service later on in the day. but i dont think we got any more service because our check-out day we noticed we didnt have any towels for our showers. so overall- this is a good place for you to just sleep and have no other commodities.',not_happy
id18914,' the w is the official place to be in la period. i used to stay at the andaz - west hollywood but wanted to be closer to the nightclubs on hollywood blvd. little did i know all the night life entertainment i was seeking for the weekend took place right in my hotel! upon arriving i learned that the new nightclub drai is (which is on the --th floor of the hotel) was opening the same weekend. the entire place was like a huge party - but with exceptional service. the rooms were great: plasma tv on the wall huge walk-in shower comfortable beds a nice window seat with a great view of hollywood etc. honestly i started jumping up and down like a little kid when i walked into the room lol. if youre willing to splurge try a suite. our neighbors next door invited us over and their room was fabulous. back to the partying: getting into drai is seemed to be a hassle but the lobby is a great place to hang out. i ran into terrell owens and jamie fox on the elevator - and later learned that jamie fox was staying right across from my room! fyi parking is around $---night. and if you need sleep try to request a room on a lower floor because you will hear music from the nightclub (we stayed on the --th floor but the noise wasnt an issue to me). the w is my new official hotel in la from now on and i highly recommend it to anyone seeking a complete hollywood experience.',happy
id18915,' the sheraton gunter hotel is located smack-dab in the best part of the san antonio downtown. it is a charming old hotel that has renovated rooms that are modern and comfortable. i was impressed with the nice touches in my room on the --th floor concierge level. they even thought to provide me with a set of foam earplugs to cut out the street noise. the lobby was excellent - full of historical items of interest friendly staff and a great restaraunt. the food was pefect. i really enjoyed the chat with the desk clerk when i checked in. san antonio is a great town to visit and i will plan on staying at the gunter during my next trip.',happy
id18916,' i hosted approximately -- clients at this hotel and was pleased with the results. the staff was very professional and accommodating which is impressive considering what a large group we were. in my opinion the rooms are average. i feel like they are in need of renovations as it did feel a little tired. however that is the only somewhat negative thing i can say. the gym is adequate and the rooftop pool is a nice bonus. another bonus is the food & beverage freebies including milk & cookies at night included bfast and daily happy hour. the hotel is in a great location for getting around houston.',not_happy
id18917,' i have stayed at the jumeirah essex house (jeh) on several occasions (usually for business meetings) and have always had a good experience -- lovely facilities and professional attentive service. this stay was for personal reasons...as part of a belated valentine is day gift that included dinner at le bernadin a show at the apollo and an overnight stay at the hotel. in anticipation of our mid-afternoon arrival at the hotel i had arranged that morning by phone to have chilled champagne in the room upon our arrival. the woman to whom i spoke was very polite and helpful but when we arrived in the room...no champagne. i called room service reached the same woman again and she had simply forgotten. she apologized and promptly sent the chilled champagne and the personalized note i had ordered. she made a quick recovery but the moment was lost. so all in all i know that we as humans make mistakes -- but flawless service is what a hotel like this should be shooting for. more generally we had terrific room and the other aspects of the service experience were as good as ever.',happy
id18918,' my wife & i stayed at this hotel recently for - nights. it was extremely dissapointing. the location is very good that is about it for this hotel. the rooms are so dark my wife struggled to put on her makeup etc. we returned to the hotel late one night & the door to our room was broken & we couldnt get in. we were put in another room for the night with nothing but the clothes we had on. i did ask for tooth brushes & thankfully these were arranged but that was it. we asked for an address for a restuarant & were sent to completely the wrong place. we asked for a car to be arranged to take us to jfk this too was screwed up. there is one small lift to service the whole hotel. that gets very tiresome after a few days. the doormen seem to sit on the couch most of the day rather than assist with taxis bags etc. we wont be returning.',not_happy
id18919,' not sure why all the bad reviews place is decent in a great location close to a bunch of great bars (hi tone hueys lamplighter ) in a pretty safe neighbourhood. rooms are decent there is a pool and i its way better than the other cheap accoms in town.',happy
id18920,' after reading some of the reviews i was somewhat concerned about our upcoming stay at the hotel. we chose this hotel as it was the location of the seminar we were attending. i must say we were very impressed and had a wonderful stay. the staff was very accomodating . the concierge services were extremely helpful making all our dinner reservations train reservations and had great suggetions to enjoy our days in seattle including a day trip to bainbridge island and a float plane excursion to the san juan islands and whate watching. the hotel is location was perfect and one special touch we truly enjoyed about the hotel was the house car - a slightly stretched lexus which was available on a first come first serve basis to take us to our destination and also pick us up. although you could not reserve the car it seemed to be available very often and we were able to take advantage of this rather than taking a cab. definitely would stay here again when visiting seattle.',happy
id18921,' the room is a good size and clean. our view was okay but we were not on the top floors. that was not important for my stay but if it is for you then definitely request the highest floors in the hotel. i really like the location right near the empire state bldg but off the busy tourist path. staff was friendly and helpful. rooms were nice and quiet.',happy
id18922,' just spent one night at the grand hyatt and was very with the experience! havent stayed here for a number of years and the hotel has been renovated since then. my room on the --th floor had an incredible east facing view (skyline in the middle water views to the right and the left) the bed was comfortable with nice pillows and linens room was clean and plenty large. nice bath products but so so towels. great shower lots of water pressure and very clean. love the little tiny tv in the bathroom :) also the iron worked really well (sounds stupid but it is amazing how often they dont work properly) and i always enjoy the option of the complimentary coffee in the room. staff were very pleasant and easy to deal with. dont miss the lounge on the --th floor great place to have cocktails and look at the views. i will definitely stay here on my next trip (which will be very soon).',happy
id18923,' club quarters in washington d.c. is fine only if you are just overnighting and want a central location near the metro. the rooms and bathrooms are not u.s.-size and squeezed even by european standards. to open the drapes -- turn sideways between the foot of the bed and the wall to make it to the window. with no facial tissue in the bathroom and an afterthought of a shower that will soak the floor unless you plan ahead club quarters pushes small and minimal amenities a bit too far.',not_happy
id18924,' the biggest problem with this hotel was cleanliness: my carpet did not appear to have been swept. i picked - bobbie pins from the rug saw a peanut m&m and other objects on the floor. there was a hair in a drawer. i noticed that the elevator rug was also dirty. this kind of thing is disgusting and inexcusable. on the plus side the staff were all friendly. the gym is very nice for a free hotel gym. however hotel literature said it was open ---- and this was not true.',not_happy
id18925,' + location - blocks from the empire state building. + nearby subway station. + extremely helpful and friendly staff. + large mini-suite. + amazing view from our --th floor room (see attached picture) + comfortable bedding. - noisy air-conditionning syste',happy
id18926,' i recently stayed here for - nights when in chicago on business. first time at this property as i usually stay at the drake. it really is an excellent hotel. a think it is a little too far south on michigan avenue but having said that taxis are plentiful frequent and inexpensive. as the hotel the staff are just wonderful. i was given a complimentary suite upgrade overlooking lake michigan and it was such a treat. the checkin process was efficient and friendly. we ate breakfast in the main restaurant and the food was wonderful. i also had access to the executive lounge which had a nice selection of snacks. the gym is unbelievable! it is better than my health club at home and i found it hard to leave such a great place. the housekeeping staff is great and they really do a good job and have a terrific attitude as does every employee i encountered at this classic-looking hotel. i highly recommend the hilton chicago.',happy
id18927,' i was looking for a hotel that was close to the pier where the ferry from victoria would arrive and i couldnt have picked better. the hotel was right next door. the room was very comfortable and very different. we loved the fireplace and bear footstool in our room and the slate bathrooms. our only disappointment was that our room wasnt overlooking the harbour and distant mountains as assured in an email from the hotel. instead we looked over the wharf next door so i cant say our view was the best. we arrived late and were only staying one night so it wasnt worth the hassle of moving rooms. we enjoyed a drink and supper in the lounge by the fire which was really lovely. the chicken wings were sensational! the location was great for us with an easy walk to pikes market place and then to other attractions in seattle. the staff were very friendly and the service was great. we would stay again but would recommend insisting on check-in for the type of room youve paid for and been promised. overall a great hotel for something a little different.',happy
id18928,' they gave us a free upgrade for my birthday and when we got in the room we could see the roof tops of san antonio . it was so beautiful. thy have free food and drinks in the evening and free popcorn and soda as well. the location was perfect for our dinner on the river walk and a close stroll to the hotel. we were so impressed that were already planning to return for my husbands birthday in june',happy
id18929,' we had a very positive experience thanks to attentive and helpful staff. we rather complicated needs for several rooms which were fulfilled. the rooms were attractive and clean. breakfast was a definite plus. the front desk staff provided suggestions and guidance throughout our --day stay. the location cant be beat.',happy
id18930,' what a great hotel in the heart of fishermans wharf. the location if perfect the trolly car to the left the buena vista on the corner and the wharf right out front. it is decor is very fun and everything was spotless and this is always my main concern. clean fresh and quaint. the staff were helpfull in every way especially the doormen. it was like having a friend greet you at the door every time we came home. my only regret was missing the wine tasting every night we never managed to make it in time. but we were rewarded with the wine bar beside the lobby so we were able to top of of evenings there with a nice glass of wine. i have absolutely no complaints about this hotel and i cant say enough good things about the argonaut! well done.',happy
id18931,' my daughter has always been an elvis fan so for her --th birthday we couldnt think of a better way of celebrating than to come and visit with elvis and his fabulous home. we stayed in heartbreak hotel - where else. the whole experience was fabulous from beginning to end. the staff at the hotel were most polite and helpful and couldnt do enough for you. we only had a standard room which was in fact a whole suite. we got a large bedroom with tv and bathroom. a small kitchen and a very large lounge with tv. in the lounge was a massive sofa bed. the beds were so comfortable we had the most fantastic nights sleep. the rooms were clean and looked like they had new carpets throughout. we couldnt wait to get down to breakfast (buffet style) which was fabulous-you could have as much or as little as you wanted. we went to marlowes diner the first night and got picked up by a complimentary pink stretch limo. great food and service. there is a complimentary shuttle bus to take you to sun studios. tours cost $-- and well worth it. have your picture taken with the actual microphone that elvis used to make his first recording. the platinum tour around graceland was well worth the money. take the free shuttle bus to beale street and experience the atmosphere just about every bar and diner had live blues and jazz bands playing. try barbeque ribs at bbkings diner. take advantage of the gift shops very reasonable prices. last shuttle bus back is --.--pm. take a trolley car ride in downtown memphis it only costs $- per person and you can ride down the waterfront and in the town. experience the fabulous peabody centre. take a trip down the mighty mississippi on the memphis queen enjoy the breathtaking views. tour guides that know everthing and more about memphis. talk to the beale street shuttle bus driver who went to the same school as elvis. we cant wait to go back.',happy
id18932,' we arrived yesterday and although check in was a little on the slow side the hotel has been really great! i needed something close to airport as we have a -am flight to catch! today we were able to take advantage of the breakfast which was very complete! the hotel is full so it was a bit crowded and trying to find a spot for myself and two little ones was tricky (perhaps it would have been better to bring the food up to the room). i think the buffet could be set up in a more efficient way becuase the breakfast area is pretty small for the high demand- the food didn´t run out but there were long lines and scarce tables and chairs. the rooms are on the small side but even for four of us we were still comfortable and there is a microwave mini fridge and coffee maker in the room. the beds are super confy and bathroom is nice. i have had no problems with noise from the airport - our neighbors were a bit noisy but i just turned the air on and that seemed to drown out the noise sufficiently. the free wifi has really good reception. all in all i am enjoying this hotel and since i got an extaordinary price i am ! i even recommended it to my dad who had business here and his king bed room on the first floor was very nice and it seems more spacious! oh yeah! the kids enjoyed the pool too.',happy
id18933,' this is a large atrium-style hotel that caters to the convention crowd. hotels this big run the risk of being impersonal but i found the front desk and concierge at this hyatt to be excellent. there was no line to check in and the receptionist gave clear descriptions of my room rate the type of package i had where the fitness room was and told me i had a renovated room all of which i appreciated. the room has been beautifully redone in sleek subdued colors and furnishings. this was a gut job not a cosmetic touch up and the effort really showed. i especially liked the bathroom with its lit wall mirror and nicely tiled shower. the room has the usual coffee maker and room safe and also a small empty fridge. i didnt eat in the restaurants but the room service breakfast (included as part of the package) was well prepared and presented substantial and delicious. the fitness room had a good selection of cardio equipment but little in the way of weights--stations or free weights. i have seen photos of the unrenovated rooms and some of them look downright depressing. if you get a renovated room it is great value for the money especially if you get a breakfast package.',happy
id18934,' i was in the philadelphia area on business and ended up at the nami. i admit im frugile so when i heard of the weekly rate i jumped on it. the staff was friendly and helpful. the walls are thin but the room was fairly clean. new carpets and the spread was clean. there was a mall strip mall across the street and a gas station next door. there was also a snack and drink machine located on the floor. dont get me wrong it was not five star...but hey u get what u pay for.',not_happy
id18935,' from the moment we pulled up in the taxi we new this place would be great. if you like to be well taken care of and have nothing be a problem when in dc stay here!!!!! our room was modern and the pillow menu is really good. the bathroom and all the amenities are top notch all the soaps and shampoos were all top class. we loved every minute of being in dc because of this place. the location is perfect for seeing all the sights because you can walk to just about anywhere.',happy
id18936,' stayed - nights at the back bay hotel on a recent business trip to boston. i selected it for the decent rate and the good reviews on tripadvisor. i was not disappointed. although the rooms are on the small side the location is great and convenient and the hotel amenities made it a very comfortable stay. breakfast was very good at the downstair restaurant and the pub had a nice atmosphere in the evening and it was great to relax with collegues. ill definitely',happy
id18937,' the hotel is nice and updated. my one major complaint is that they did not include any blankets for the sofa bed (we had a party of - - myself husband and - kids so the sofa bed was necessary). i requested a blanket or comforter via the front desk and the lady brought me a blanket that was hard as sandpaper. it was though it had been washed and dried in the old-fashioned starch stuff. she acknowledged that it was hard and said shed bring another one. the second one she brought was just as hard and not only that it was full of static electricity. it was --pm and bedtime so we quickly returned the blanket to the front desk and spoke with the clerk and the manager. they felt the blanket acknowledged that it was harder than it should be but said it was all they had. i asked if we could have a comforter like the one on the main bed. he said no we dont have any extra duvets . this was very disappointing for us and it left my family with - small kids wondering around town at night to find a walmart to purchase suitable bedding. $-- later we had a comforter from walmart that was acceptable. ive stayed at embassy suites many many times (including this one) and i am not very particilar about how soft a blanket is but this situation was highly unordinary and in need of a remedy which they didnt offer. i will be back -the hotel was nice... but i will be sure to bring our own bed comforter. in short it was a disappointment because i was not expecting to have to blow an extra $-- just for my kids to get a decent night is rest.',not_happy
id18938,' stayed here a week in mid sept & thought it was terrific. as for the last reviewer the staff were super friendlydesk was always attended(there were - of usall guysso you can imagine the late nights) and as for the drunks loiteringwe never saw any at all(unless you count us)!! big flat screen tv in room-- yards from mulberry stroom was cleaned & fresh towels left every day. my only gripe was no a-c in our room and it was a very warm week in the city. but hey for the price & location it cant be beat. would stay here again.',happy
id18939,' we stayed in the villas which was very nice - had a view of the villa. the room was clean and generous in size. now for the downers: -parking is over $--usd -no wifi (only available in towers and lobby) -toilet was finicky considering the room was over $--- i would have expected more.',not_happy
id18940,' we stayed at the country inn & suite indy airport south twice over the last week - once flying into town and then again flying out of town. main draws are the cleanliness and the accommodating staff. we love to stay at well-managed hotels because every aspect of the hotel makes for a pleasant stay. (think about the hotels that work efficiently in the way that the employees are empowered to take care of running the hotel as if they were staying as a guest maintenance in order as preventative routine instead of resulting from complaint or employees seeking out issues before they turn into problems for example.) facts: -room is clean where you would expect it to be clean and clean in those behind or under places as well. floor in bathroom is cleaned all over and not only cleaned in the more traveled area; tub-shower and sink are also well taken care of. -no sign of mold-mildew on any part of the bathroom. -sheets pillows covers and bed not stained. fresh smell on all bedding. -breakfast is complimentary. waffle iron is the only noticeable hot food until you see the cheese omelettes and sausage links in the window-front refrigerator for guest microwaving as needed. well-stocked in other breakfast food areas too. ----hr airport shuttle availability makes for easy transportation to and from the airport (make them aware of your arrival-departure schedules) opinions: -oftentimes see hotels that have the lobby is well-maintained but not the rooms. this hotel has the rooms maintained as they should be. they truly must be looking out for their guests. yea!! -breakfast has many choices yet could even be more inviting if hot foods were all presented without having to warm up the eggs-sausage ourselves. this is a very minor issue however. we would rather heat up our own eggs than put up with a mediocre hotel. this hotel was tops. for us pre-warmed eggs-sausage didnt seem to matter one iota in this comparison. -the people at this hotel make the difference. since you have a choice where you stay (and pay a lot of money each night) stay where the people who work there make the difference! we highly recommend this location.',happy
id18941,' stayed there in april and cant fault the hotel. rooms were clean and modern and staff very polite and helpful. breakfast can be busy but you dont have to wait long before you get a table and the food was very nice. i would recommend this hotel.',happy
id18942,' stayed there for a week while attending a friends wedding. have stayed in loads of starwood hotels and im not quite sure about the w brand... seems like they are trying just a bit too hard to be cool. the room was roomy enough for sf nothing to complain about with the decor or condition of the room (nothing to rave about either). staff was friendly- even were let up to the roof for some great views by a electrician that we happened to speak to in the elevator which was neat. the best thing at the hotel was perhaps the acura car- they would take you anywhere in the city for free (w-in - mile but that wasnt enforced) considering it was actually hard to catch a cab from the hotel sometimes this was a great bonus. oh and ditch your car- its $-- a day to park... you dont really need one in sf anyhow... trust me it will only lead you to frustration if you are not a native :). only downside to the place is that its across the street from the convention centre- great if you at a convention... not so great if you are not. seems to be the hot spot for mid-day afternoon and evening drinks for people from the centre meaning that the bar- entire lobby area is always packed with people.... during the week stay i had the unfortunate luck of getting - drinks spilled on me as i was trying to get into the hotel! overall think that the brand is trying a bit too hard. we stayed at the place hotel when we were in sf last time and i would totally stay there again over the w.',not_happy
id18943,' very convenient not only to the airport but also to drive into philly and get back out of town to stay. the complimentary breakfast was also great. chef is on hand to take orders (omelets pancakes french toast etc) as well as a great buffet. comp. newspaper at your door nice fitness center. $- to park per day. one complaint: just coming in town ready to put your feet up. check in time is -:--pm. we got there at -:-- and they did not have our room ready. we sat in the lobby for -- minutes before our room was ready. they did apologize and were nice but sure did not offer anything. that is nearly two hours after the listed check in time.',happy
id18944,' i like the person before me that wrote a review am glad i didnt let the negative comments sway me. we had an absolutely wonderful time. all of the staff that we dealt with at the hotel bent over backwards to be friendly and helpful. there is alot to do within walking distance and beale street is a short distance away. our room was very nice and clean. you really start to get into the elvis spirit as soon as you walk in the lobby. the complimentary continental breakfast was plus too!',happy
id18945,' just an overnight stay with my wife and adult daughter while in town for an art show. the staff were all wonderful courteous and helpful. the hotel was spotless and the decor delightful. the --th floor rooftop patio was great and offered a secluded and quiet view on the busy city. the continrntal breakfast and wine and cheese services were excellent and a real treat. the location couldnt be beat - withing view of the new york public library and close to broadway and everything mid-town. our room was neat as a pin and with all the anticipated ammenities. parking was discounted at a garage two blocks away. didnt get the chance to enjoy it but i understand guests are welcome at a local athletic club. my wife and i are librarians to boot!',happy
id18946,' this is an average holiday inn. ask for a poolside room. worth the -- dollars a night through hotwire. our room was clean and in good repair. the pool and hot tub was in great shape. there is easy access to the freeway and the trolley stops just outside to take you around the downtown-riverwalk-alamo area. be aware that it houses the military recruits in half of it so there can be a bit of a last hurrah mentality in the evening at poolside. nothing too bad however mostly water horseplay. also we ordered take out at the restaurant and found a completely different order when we arrived to our room! when i called they said we were out of what you ordered but instead of letting us know... oh! dont waste your time asking the concierge for directions! we were sent into the worst neighborhood in san antonio according to the local police in search of the grocery store the concierge sent us to! and twice we asked for directions to popular restaurants and were met with blank stares... the front desk staff was friendly and helpful although only a few knew how to give directions. just mapquest before you go and it will be easier! :)',not_happy
id18947,' you cant beat the location. and the facility itself is very nice. spacious clean. only minor complaint was the experience level of the employees we interacted with. when we called they had a hard time telling us how to get to the hotel (should be a standard answer to this). when we asked for directions on subway to laguardia airport they simply printed from google maps which doesnt give you the most direct method. the lobby coffee bar was out of hot chocolate. all these are minor so i just took off - point.',happy
id18948,' i am loyal to kimpton hotels having had very positive experiences in other cities so i expected the same when booking this hotel for an overnight stay to celebrate my anniversary. when we arrived at the hotel to check in no one was there to greet us at the curb. we waited for a bit for someone to come out to take our car and no one came. eventually we drove around found a parking lot parked our car and walked to the hotel with our bags. when we got to the desk to check in the first thing we were told was that we were going to have to be moved to another hotel because they had overbooked at this hotel. i was clearly upset at this and then out of nowhere we were told that someone just cancelled and we were handed a key to a room. the room we got was tiny which would have been fine except the tv was broken. given that we had planned this night to celebrate our anniversary we were looking to at least relax and enjoy our day and night. i can certainly say that the hotel portion of our stay was the opposite of relaxing and enjoyable and that was due to how the check in process was handled from the moment we walked in to the hotel. in addition we received little help from doormen etc. we hailed all of our own cabs as no one offered to help us and we witnessed doormen texting and paying little attention to guests. the experience would not have been so bad if it hadnt started so badly. i think it terribly inappropriate to overbook your hotel and then try to ship people off somewhere else because you made a mistake. that is the opposite of good customer service. it makes the customer feel unwanted. i would not stay there again and i would not recommend the hotel to anyone else.',not_happy
id18949,' great place. views are wonderful rooms are comfortable and good sizedand staff is wonderful. staff treats you great and are so helpful for anything you might need. rooms are clean and ours overlooked the marina and the view went on forever. i will stay here again the next time we go to san diego. breakfast was free and it was great. if you walked away hungry it was your fault. parking was good and having the beach and walk way right across the street was nice. there are so many different ships in the bay and the view is great. loved this place.you wont be disappointed if you stay here. location is close to so many of the sights in town and easy to get to.',happy
id18950,' this is a nicely appointed relatively new hotel in the heart of the san jose business district. spacious rooms friendly staff ample parking and a great lobby bar. i was there with my wife who was attending a conference so what i saw of the conference facilities they looked pretty nice as well. one word of caution: skip the hotel is restaurants. they are understaffed and the service is glacial. the pagoda offers chinese cuisine which is barely better than your average take. the fountain is adequate but hardly noteworthy. the grill is an upscale steak house that we did not go to. there are plenty of other restaurants nearby including a morton is and several thai places.',happy
id18951,' an extremely pushy salesman undermining my knowledge. i work in a sales call center so i know someone is trying to sell me.... i do it all day. but what this gentleman didnt realize is that you have to gauge a customers interest by feeling them out. instead of gauging where i was as a customer he proceeded to tell me what i should do how i should make my decisions. i dont know if you know anything about hotels but.... in a ridiculously condescending tone. i said i would talk to my girlfriend and i would get back to him but the gentleman would absolutely not let me get a word in. feature dumping every little thing he can find about the hotel. this is not a reflection of the hotel itself but merely the undereducated salesman who lost the interest of a customer. i may be a drop in the hat to the fully booked hotel and regular customers of this establishment but i am still a person. i would much rather be coaxed into purchasing the place that having it shoved down my throat.',not_happy
id18952,' just driving up to the hotel was a slight disappointment i didnt even notice it as a hotel if it wasnt for the big banner sign saying the name. it feels like a motel turned hotel the court yard is a cement parking lot and the rooms are cramped. the furniture was wobbly and slightly broken the tv scratched and the walls dirty. the bathroom was child size. it looked like some retro furniture to make the multicolored walls less noticeable. the pictures resemble very little of the hotel and i was so disappointed will not stay here again. the beds and wall mural was the only nice part. the customer service could be nicer and seem more interested in your stay.',not_happy
id18953,' the hotel sent the hotel van and picked us up at the airport in a timely manner. although our friends who arrived a couple hours later were informed they had to take a taxi or wait one hour until the next van driver went on duty. they hotel did let us check in at - pm instead of waiting until - pm. got to our room and it was nice enough definitely have stayed at worse places. the location is pretty nice and walking distance to both petco park and the san diego zoo as long as you dont mind a mile and a half walk. with the weather the walk really isnt that bad at all and nice scenery. after returning from a baseball game the first night at the hotel we found a couple bed bugs crawling on the pillow. i pulled up the sheets and checked all over the mattress for other bugs and-or eggs but didnt see any. i went down and told the front desk of this and they were very accommodating and apologized and gave us another room which we inspected and was very clean and bug free. it was a fairly old hotel and it showed but i have definitely stayed in worse hotels as well. very close to little italy where you can get great food at low prices.',not_happy
id18954,' my wife and i have just returned from a trip to the states. while in new york we stayed at the millenium hilton and loved it. our room overlooked the wtc site and the view in every direction was awesome. the staff were friendly the hotel and rooms were clean and everything was convenient considering we are from australia and had no car. we walked just about everywhere including wall street to see the bull batery park to catch the ferry to liberty island times square and of course the --- memorial and visitor centre. when we go back to ny we will stay at the millenium again.',happy
id18955,' we had a room on the third floor and had a pleasant stay. no issue with street noise as we have had more often in new york city. hotel dates back to the early ----s so definitely more charm than chic. room had two separate sleeping areas with closets in both. bath on the small side but not cramped. updated fixtures. bed linens were updated as well. our room was cleaned promptly each morning of our - night stay. continental breakfast was average. did a better job with the monday thru thursday evening hour with a variety of appetizers and drinks. front staff courteous and efficient with our requests. small cafe next to the lobby had good pastries smoothies and other quick bites. location cant be beat with the cable car line outside the door san fran mall just across market and restaurants galore within a short walk. only a block from union square. in the center of much of what the city has to offer. we have stayed in several boutique hotels in the area and this one compares favorably.',happy
id18956,' this hotel was brilliant i went for my --st. just being in new york was such a good feeling but the hotel staff made us feel so welcome. the room was really clean and we felt so at home. very good night sleeps. the door man was very friendly and showed us places to get breakfast. the hotel is within walking distance of a lot of places not far from central park and tiffanys. this was one of our best holidays.',happy
id18957,' just got back from houston last night from a wonderful weekend in houston. the staff at the hyatt was the best. anything you needed they made it happen. the hotel is very nice. has everything you would need. great location food and very comfortable bedding.',happy
id18958,' pros: rooms are cozy clean quiet with comfortable beds and upscale bath amenities. the wine hour is a nice bonus and quite enjoyable. hotel restaurant sable is good for lunch and especially dinner. location is walkable to michigan avenue restaurants etc. starbucks is down the street as well as ---- for snacks-coffee. cons: check in area is small and quite unattractive. if there is a crowd checking in-out the front desk staff are easily overwhelmed. it is also cold which detracts from the wine tasting. the service is spotty and ranges from excellent (concierges who were universally helpful and had great restaurant recommendations) to the front desk staff one of whom practically rolled her eyes at me when i told her that i needed to change rooms b-c i reserved - double beds and i was given a room with a king size bed. not only did she roll her eyes she never apologized and she told me that the hotel could not guarantee the beds. only after i insisted that i could not possibly sleep in the same bed with my colleague from work and needed a different room did she relent.',happy
id18959,' we stayed one night before renting a car and driving to corpus christi for the week. rooms were very nice and clean. the shuttle service was excellent. friendly staff who assisted us with a taxi for dinner plans that evening. nice little continental breakfast.',happy
id18960,' in the heart of sf within walking distance of union square good shopping restaurants china town etc. rooms on the upper floors afford a wonderful view of downtown sf and the bay. ammenities are many at the hotel; luxurious bedding upscale furnishings clean and very quiet. parking is pricy but park the car and take the bus and enjoy sf!',happy
id18961,' got off to the worst start imaginable!! firstly they had no record of us ever having booked a room (we had booked - months earlier and had booking confirmation printed in hand!) but after faffing about for an hour or so in the lobby that you couldnt swing a cat in - of us complete with baggage they said that they could give us a room... the booking confirmation that we had was in euro is and the guy on reception had no idea how to work out what the equivalent was in usd and asked me what it was...so i had to get the current exchange rate from him and convert the euro amount to usd myself! i had booked the hotel on my mother is credit card which they could not accept as i didnt have her id with me they also do not take visa debit cards so we ended up paying in cash. needless to say we asked for a written receipt which took a further -- minutes to do!! funnily enough we didnt see this receptionist for the rest of our stay! after that the only problems we had was that the room was very warm and the air conditioning seemed to just blow the hot air around the room. however we only used the room to sleep and wash in we were up and out early enough in the morning not to let that bother us too much. everything else was fine.we had enough space to not feel clostrophobic (id heard that hotel rooms in ny were tiny) the beds were made each day bins emptied etc.',happy
id18962,' we stayed for a weekend at this hotel. the hotel is fine with nice rooms. but unless you are attending a convention (in which case it is very well situated) the location is not good for tourists. at all. the hotel is a very long walk from north beach and chinatown two of our favorite areas. it is even a pretty long walk to union square. the immediate surroundings of the hotel are very boring. the hotel is on howard which is a wide (four lane) one-way street with cars zipping by at a good clip. in short the surroundings feel like the warehouse district that soma used to be and in many ways still is. maybe in -- years the neighborhood will have developed some character. for now stay closer to union square where the vibrancy of san francisco is more easily seen.',not_happy
id18963,' ive stayed at w is frequently so im use to certain things...and expect certain things: -) the dj in the lobby -) the awesome modern hip decor that changes for every w -) whatever-whenever service. i know what the w is known for and wont comment on that. unfortunately the w san diego did not meet my expectations of a hotel in general. these were my problems: room i didnt receive my comp upgrade because im an spg gold member...but i didnt really expect it since i arrived at -pm. we arrived in our non-smoking room only to find it reeking of smoke. yes im one of those sensitive people who get instant headaches from smoke smell. after a long drive in traffic form la the migraine started. we were told the smoking rooms are only on level -. that is nce and all but im not imagining this. the whatever-whenever girl came upstairs and said she thought it was ridiculous and she is a smoker. the offered to ionize the room to get rid of the smell (--minutes) or wait for a clean room. we tried the ionize first since they couldnt give us a time frame for a clean room. it didnt work. they had also cleaned a room i suppoe in that -- minutes because we were moved to another room. smelled great. we go out to the club come back room reeks of smoke. we thought we were going crazy. the w couldnt move us at -am and we didnt want to since we had unpacked everything. they could only offer us a candle. so my morning was miserable because i had the headache from smoke the fragrant candle and the wine i drank the night before. they didnt have any tylenol on hand but they would get it for a $-- fee plus the tylenol cost. i decided to let it heal naturally. they finally moved us the next day to another room. this one was good to go and we remained there for the rest of the weekend. the shower drained clogged as well but we were tired or the issues. we could not be in the room until -pm. which leads me to what we did during the late morning and afternoon. pool i foolishly booked a hotel with intentions to bask in the sun by the pool when the hotel website never showed a direct image of the pool area. the pool is ridiculously small. there were only - lounge chairs. we took sick pleasure in watching guests come into the pool area and look puzzled...bewildered. it was really funny because we did the same thing. of course all the chairs were taken because there are only -. they try and trick you too by putting tall mirrors on the adjacent wall so it looks like there are - mini pools. it was also funny to see people walk that way and realize the people they see were themselves. this was all funny because we did the same thing :) the poolside service was slow and we needed to remind the server that we wanted menus that we ordered food that we needed water. i dont know why she just didnt right stuff down. there were some annoying kids in the pool too...it was extra annoying since you couldnt slink away to a corner of the ppol and be to yourself. the pool was too small. annoying kids....not hotels fault...small pool...hotel is fault. so we left the pool to go get a quickie massage. spa very small as well...dont expect a great spa experience. my girl jennifer-jessica was very relaxing...which was good since i needed it. but again...dont expect more than a nice treatment...no real amenities here. did we eat at the w? yes we did food -) rice was great on decor. we had breakfast. it was pricey but that is typical of a hotel. i enjoyed it but my order was messed up the first go round. i dont know why waiters like to test themselves by not writing things down. but i really did like my breakfast. -) poolside food was good. we had the kobe mini burgers and they were great. the sexy fries...not so much...skip those unless you need the kill a fry urge. the chicken wings were ok...but im not a big fan of sweet flavors...but my friends liked them. we had an issue getting our dessert. it wasnt on the pool menu but they said we could have whatever whenever from the regular menu...guess that is not really true. the pool girl kept coming back and saying let me check on it an hour later when we needed to leave for our massages she said the cook never started it. ????? very strange...i dont know how she didnt realize this. -) in room dining was ok. the best thing was teh banana creme brulee. the grilled cheese with tomato and basil wasnt melted. the crab snadwich was good. too much bread though. -) bar drinks were good. they carry effen black cherry vodka which is a good vodka. i mix it with diet coke. we tried the kiss n fly and porn star...both pleasant. i preferred the kiss n fly. the goods all this being said...this is how the w compensated for their shortcomings: -) sweet bellman (welcome ambassador) eric. he was there for all our room changes check in and check out. he might have requested that so we saw a friendly face. but im glad he got our tip money. -) they w comped us one night (as they should have). we didnt ask for it. they gave it when we needed to change rooms for the -rd time. but if they didnt i was gonna ask. -) the pool girl gave us - free drinks for the dessert issue -) the w gave us - free drinks the first night while we waited to have our room ionized. -) they smiled through every issue even though it felt like they wanted us to go back home. sorry! im paying you. alot. the w isnt one of the cheaper starwood properties. -) the fun atmosphere in the lobby the decor...but that is expected of all w hotels.',not_happy
id18964,' after a couple of nights of no sleep and hassles at the riot hyatt we drove down sunset blvd. to the econolodge and rented a room for the night. we ended up extending our stay for - nights.. the room was old but clean. for $-- a night in hollywood and free parking i didnt expect much. the staff and service however were outstanding. the pool was clean landscaping perfect the room was quiet and everything functioned properly. something happened with our t.v. and they sent maintenance up within - minutes and had it fixed. like i said it was an old place but it was very convenient and close to several attractions (across the street from the rock walk a few blocks from hollywood blvd) and the staff was very helpful. i would highly recommend this place for traveling on a budget. and if you are there for the rock and roll every night at least one band was staying at this hotel (and it was still amazingly quiet...)',happy
id18965,' spent one weekday night on a business trip. hotel met my expectations for a hilton hotel. dinner at delmonico is restaurant in the hotel was excellent. only complaint-recommendation is the parking costs $- in an outdoor lot and is a --- yard or so walk from hotel. valet parking is $-- next time ill pay the extra $-.',happy
id18966,' we stayed there last weekend for - days and we were very pleased by the location room quality of the restaurant next door cafe de paris and the fact that they do compementary drinks and wine tasting at -pm.',happy
id18967,' we stayed there for - nights and found it a very good hotel. small but clean rooms not a great view but very quiet. elevator is slow we took the stairs sometimes. the price was reasonable for nyc and the breakfast was free. very close to time square and other attractions. we would definitely stay there again.',happy
id18968,' made our reservation online and took the precaution of printing out the entire reservation confirmation and taking it with me as a result of reading other travelers experiences. good thing i did because at check in there was no record of any reservation at all! when we got home (reservations were on ---- june) we found that our mastercard had been charged for a no-show on the --nd of june the day i had made the reservations! several calls on eternal hold with accounting then a fax had to be sent a call to my credit card company protesting the amount and just finally today we (think) resolved everything with a very nice lady in reservations. it seems a lot of hassle for something that should have been a no-brainer. that said the hotel is in a prime location next to everything. the bedding is newer and the mattress comfortable the bathroom clean and of adequate size.we had an upper level room (--th floor) and enjoyed the city view in the evenings for a hotel of that size the elevators are surprisingly quick to arrive. outside the hotel there are an awful lot of homeless people and it is worse if you make a wrong turn and head to the tenderloin area where the panhandling is even more aggressive. no fault of the hotel but it can be uncomfortable when walking alone. reservation problems aside the hotel offers good value and a prime location--just keep a copy of your entire reservation with you!',happy
id18969,' westin bonaventure is a massive hotel but the lobby didnt overwhelm in terms of size instead it offered smart design and a warm welcome. room was very clean quiet bed was comfortable staff professional. recent stay was terrific. in town for a college weekend event and used the nearby metro (approx. - block walk) to get to-from campus. very easy to use and negated the need to rent-park a car or hail a cab several times a day. lots of dining options within close walking distance of the hotel. can recommend chaya cafe pinot and industriel. comfortable walk to la live too (enjoyed a fabulous breakfast at the farm). will return.',happy
id18970,' my husband and i booked a weekend at the loews for a romantic getaway without the kids. it was a great location and our room a luxury king was also nice. we spent saturday walking around the city using the fitness center stopping by our room a few times during the day. each time we noticed that housekeeping hadnt made it to our room to make the bed and refresh the towels. i attempted - times to alert the front desk (-:-- pm -:-- pm and --:-- pm). the first - times the front desk assured us that housekeeping would be right up to make our bed. at --:-- pm it was too late as all the housekeeping staff had gone. needless to say we had to make our own bed and use whatever towels were left. i have never had this happen at any hotel and would have never expected this from a luxury hotel. i didnt ask for much at all and they still couldnt deliver. i should have stayed at the marriott which is right across the street.',not_happy
id18971,' the hi galleria is a new property with ample rooms and the usual amenities of a hotel in its class. the location is excellent and prices are very competitive. ive stayed at a couple of other similar properties in the area and this one is right up there with the rest... i would come back without hesitation. highly recommended.',happy
id18972,' we loved the location thought the staff was great and were pleased with our room which was good value for the money. we were first assigned a shoebox of a room but when we complained they bumped us up to a king size bed and much larger room with a view at no extra cost. our only major complaint is that the third-party wifi was pitiful. it was $-- per day or $-- for three days but we were picking up signals from across the street that were better. we ultimately got refunded but think twice if you need regular wifi in your room. on the other hand if you only need to check emails etc. in the morning before heading out there is a starbuck is right across the street that has excellent free wifi. youll probably want to go there for breakfast anyway because the $-- continental breakfast is a joke for the price.',happy
id18973,' i also never bother with reviews but wanted to write this as a caution to parents with very young children. there is way too much chlorine in the pool! the smell was awful and my eyes were burning from just sitting in the hot tub. i also saw the maintenance guy dump another cup of chlorine into the hot tub while we were there! was very disappointed that we could not let our kids stay in the pool very long. another negative was that the sheets were so scratchy i could not get comfortable. overall though it is a good deal with the free breakfast and parking. our view of the lake was amazing. i would come back but sans children.',happy
id18974,' hotel is one of those places you can stay if you cant find anything else. it is older and is in need of some redo. the staff was freindly and the place was just ok. they allow pets there which i discovered one night when the neighbor dog started barking. the beds were comfortable and rooms did have free wi-fi but it is really not near anywhere that would be walking distance. all in all just a place to sleep if you dont mind knowing that pet may have slept in your bed the night before.',not_happy
id18975,' if you need to stay a nite after a tiring flight in san jose this is the property to go with. if i work in san jose i dont mind taking it as a base too. this is a no frill motel with very clean and spacious room. the complementary breakfast is good. there is no coin laundry tho so you have to either wash your clothes in the room or pay for motel laundry. there is no wireless internet but wired one is available.',happy
id18976,' the is a beautiful looking hotel however the rooms are dated and can be noisy especially on the larger floors with constant slamming doors throughout the night. the tower section has less rooms which are quieter and larger with improved modernisation. the staff however are les than accommodating the bell and concierge staff are the most arrogant and ruddiest hotel staff i have ever met . overall i would say this hotel is living on past history with standards no longer met making it over expensive for the quality of rooms and service provided',not_happy
id18977,' i landed in this hotel via priceline and thought it was going to be great since it is a sheraton. i checked the reviews here and knew about the bedbugs. knowing that i requested the center tower since it has the nicest and mostly recently renovated rooms per other reviews and still ran into them. after looking at the sheets when i got into the room and not seeing any they appeared after i had been sitting on the bed for awhile and i got a bite. i asked for a new room and the staff didnt give me any trouble and gave me a new room . they confirmed theyve been having a problem with bedbugs. the staff was very friendly but they seem overstretched. several of the elevators were also out of service. this wouldnt be a big deal in a small hotel but when there are -- floors it is an inconvenience!',not_happy
id18978,' this hotel is definitely in a great location especially for first time visitors to nyc. take a walk right outside the hotel and you will find yourself in the middle of the action. there is tons of stuff to do right outside the front doors and plenty of things to do in walking distance. also if you will be taking a guided tour with one of the many companies there are several bus stops right near the hotel so you can always be sure that you can get dropped off near your hotel after a long day of sightseeing. however given the location the hotel is pricey. try to book in advance to find better rates. the rooms are also very spacious. our room had two double beds in a separate bedroom and then a separate living space with a pullout couch. the washroom also had two sinks with another sink and mirror right outside the door. this definitely sped things up in the morning for getting ready. as other people have mentioned there was a certain musky odor in the linens and towels. after taking a shower i was turned off by the smell of the towels and did not even want to use them. as for the room the first room we were put into had a very musky smell and even after turning on the ac the smell remained. we asked to be switched and the hotel staff kindly put us in a new room. however the new room still had a musky odor. we didnt bother to switch again as we didnt want to waste any more of our time. the hotel is nice and i would recommend it. however seeing that there is so many hotels in nyc i may try somewhere else to compare.',not_happy
id18979,' very accomodating front desk. room was small and old and that is what i expected of such a historic hotel. great location for tourists.',happy
id18980,' we arrived well before check-in and were able to get into our room; very convenient for us. the gentleman who checked us in was very polite and helpful. the hotel is ideally located on the magnificent mile next to the hancock building. lots to see and do within just a few blocks. the room was clean and the beds were very comfortable. i strongly recommend that you apply (free) for a starwood membership. i have found that having this card gets lots of extras; in this case free wi-fi.',happy
id18981,' i live in the uws of manhattan. my relatives from the philippines were to stay in my --br condo. there was no way we could all fit comfortably so i decided to stay here with my partner for a couple days. it was very affordable and in a great location. the actual rooms were nice. nothing elaborate but more than adequate for comfort. times square broadway restaurants and mass transit are all easily accessible from this location. id stay here again if i had to.',happy
id18982,' stayed at the omni berkshire with my husband the weekend before thanksgiving. great room wonderful staff - the concierge staff is incredible. even the doorman went out of his way to be helpful with taxis directions etc. hint: much more affordable if you book with expedia and get the hotel with the flight!',happy
id18983,' the selling point for this hotel is that the location is great accessing many boston landmarks (quincy market waterfront north end). the rooms are spacious but in need of major renovation. the carpets were dingy and stained and the bedding looked severely out of date. the bathroom has a sliding pocket door which was weird. the furniture in general looked worn and dated. hallways were depressing and dark. i wont stay here again.',not_happy
id18984,' this location and their staff is always friendly and comfortable. the manager theresa sims is always on hand to ensure our stay is comfortable. we use this hotel as a layover when flying in and out of iah. great location just minutes down the street from the airport. shuttle service is fast and friendly. the rooms are always well appointed and comfortable. the restaurant and bar is good too. at the bar they have stella artois on tap. however there are other restaurants within walking distance if you are interested in venturing out. the pool and gym are fantastic. staff is always professional and friendly. one note about the staff that we have experienced at this location that appears to be rare at other hotels we have lodged with is that they are very knowledgable about the local area and are willing to talk and share. oh and the rates have always been great! top recommendation for an airport location. wish all hotels were managed as well as this one.',happy
id18985,' facilities are great -- well maintained great interior design spacious and great location (just a block from washington square and very near to dupont circle). however what impressed me the most was the genuine friendliness of the staff. a great and memorable stay..definitely would want to stay there again',happy
id18986,' i found hotel max to meet all my needs. it was a clean and comfortable hotel in a decent part of downtown seattle. the room was small but i dont spend very much time in the room while on vacation. i did like the aveda bath products and it was nice to be able to check into the hotel at --:--am. i stayed on the second floor facing stewart street and didn’t find any issues with traffic noise or bums (hotel max is close to the greyhound bus stop so i was a little nervous about the people in the vicinity). as far as paper thin walls i didn’t hear a peep from anyone. i got the hotel for less than $---.-- a night and would stay here if the price is right. but i would suggest if the price is over $---.-- to stay somewhere else. nothing bad to say about hotel max but giving a price point at which it’s not really worth staying at the property.',not_happy
id18987,' my husband had a convention in san francisco so i tagged along. the convention was at the sir francis drake. our first room gave new meaning to the word tiny. it was the smallest room i have ever seen. barely room to turn around and a tiny tiny bathroom as well. we asked for a larger room and they did move us. the new room was an improvement. i liked the hotel - but it is definitely a bit worn around the edges. it is like an elderly wealthy aunt who has just let herself go a bit but you love her anyway. on the other hand the staff was wonderful. the people at the desk and the concierge were so helpful and nice. helped me organize-arrange activities and pleasantly answered all sorts of questions. i had lunch at the restaurant on the main floor (cant remember the name) and it was very very good. the location is great. you can walk so many places. just bring good shoes!',happy
id18988,' this fairfield would be in the upper quartile of marriott fairfiields due to its incredibly delightful and helpful staff. hotel itself is typical fairfield but the people make it top notch. usual nice amenities free business center internet and nice free breakfast. location is really good on east-southeast side of denver especially for the university of denver. first time arrival is a bit difficult due to driveway turn and access from off of colorado ave. price makes it a nice bargain overall. free garage parking also.',happy
id18989,' my sisters and i stayed here for the poisoned pen conference in june and could not have been happier. the food was delicious at frank & albert is (try their fish tacos--best ive ever had in my life--gorgeous presentation!) and our accommodations were top-notch top drawer with every amenity we could hope for. total splurge and worth every penny!',happy
id18990,' this hotel was very good value and very close to the airport (more so than marina del reyes. it is very design and they have really made an effort to make the hotel look special. the pool area is nice too with loungers all around it. it is a great place to stay if you are passing through but will not recommend it if you do not have a car as it would be expensive to get downtown or hollywood or anywhere else by taxi.',happy
id18991,' the resort is beautiful--it truly does look just like the pictures. i called ahead to alert the staff that i was about -- miles out and they had my room ready even though i was about - hours ahead of the normal -pm check-in time. my lakeside room w-balcony had an amazing view. the room was standard nothing special. i was quite disappointed with how small and tight the bathroom was. the bathtub cannot comfortably fit two adults which was pretty disappointing. since my visit was during spring break there were several activities including rock climbing smores and a cool game room. the staff was always very polite friendly and courteous. my only complain is that the food was.....well disgusting. my hamburger (their thursday special) was nothing special and my fries came out a little less than warm. i also tried the breakfast buffet and the only good things were the bacon and the croissants - the two things the chef didnt have to actually cook. the manger did come by and ask how my food was and i explained to him that i fixed the chef is mess by taking the nasty powdered eggs some shredded cheese the awesome bacon and making a breakfast croissant. i would have been better off just eating a bowl of cereal with fruit. the only thing that saved them was the happy hour hot wings. i would go so far as to say they were the second best hot wings ive ever tasted. unfortunately dinner brought my hot wing high back down. i ordered the pork ribs and they were not tasty but i guess by this point i should have learned my lesson. the moral of the story is that the resort is beautiful the staff is friendly the rooms are okay but please enjoy some of the local eateries when dining.',not_happy
id18992,' excellent one night stay in october. on the --th floor with a view of times square. all the lights signs and people but none of the noise. i was absolutely amazed at how quiet and dark the room was when we closed the curtains for bed. room was nice - bed bath and living room with wet bar. bed was very comfortable but the linens were not fantastic. one note of caution: they are doing construction in the lobby and when we were there it looked like a disaster area. you walk straight into a set of scaffolding when the elevator opens into the lobby and there are sheets of black cloth covers the walls by the room elevators. turned out this didnt impact our short stay but it was pretty jarring as our first exposure to the hotel.',happy
id18993,' this holiday inn express is located in a great spot for exploring los angeles and santa monica. it has an unusual shape which makes for some atypical halls and rooms. when you arrive youll need to leave your car with the valet as there is little street parking available. the rooms are pretty typical for hie - clean and comfortable. the staff at the front desk was efficient and helpful. the breakfast room was quite small and a bit hard to get around in. but was kept clean and restocked. all in all a great value for the money.',happy
id18994,' there servivce was very professional and excellent. the room was very well kept and the internet was really great as welll. i really like my overall stay and i would recommend this hotel to all my colleagues. thank you crandall myers via email: crandallglenn@yahoo.com',happy
id18995,' the hotel is not bad the rooms are abnormally large and the staff friendly..just at closer look the rooms need a little upkeep nothing major. location is out of the way a bit which is fine for me. very small tv in bedroom- had to change rooms as the initial room had a tv in living room but not bedroom...need tv to sleep for me especially when traveling.',not_happy
id18996,' i cant fault this hotel at all. it is extremely clean and comfortable. the staff are very friendly welcoming and helpful. the concierge has a great knowledge of the city and is only too willing to help you in any way.this hotel even has it is own pool which is something of a bonus in the centre of the city. i doubt if you could get a better location being in the heart of union square youve got everything you need on the doorstep and very easy access to fishermans wharf. all in all we had a fantastic stay at the handlery and san francisco is a beautiful city. i would not hesitate to use this hotel again and again.',happy
id18997,' well i checked in ------- and to my suprise the rooms were too small. i thought it was gonna be bigger. they stated online that i could get a rollaway bed or the room came with a chiase lounge but they lied. i had a double room occupancy with - people sharing it! the sink was stopped up when we arrived and i honestly believe that the comforter werent changed daily. i had a - night stay there and wont be back. the charge was reg. --- a night luckily i used my govt. discount wich made the room --- a night- i still wont be back!',not_happy
id18998,' i dont know how they do it but every kimpton hotel has the most friendly and helpful staff! ink -- hotel was no exception. from the moment we stepped through the doors we were greeted warmly. ink -- has a very cool and impressive lobby; we loved the carved wood desk glass wall and lighting. everything is brand new. the hotel room was clean the bed comfortable and the bathroom had a spa-like quality. thanks for a lovely stay.',happy
id18999,' when i made my reservation it said that my room was going to have a sofabed with it but as it turn out they didnt have one available for me. then why make reservations if they can not provide the room im paying for. i talk to the manager and told him my problem and all he said was that they were trying everything but how are they trying if all they did is stand around looking at each other. so then i told them that now i have to go around town looking for somewhere to sleep with my son and wife and all the manager said was good luck finding one. in the end i had to drive about -- miles to find a motel room all because the people at the courtyard cant do anything for my family and me. they left us stranded after we made reservations for a room they could never provide. never will go again and hope this does not happen to anybody and their family it is horrible to be left out to dry especially having your kids with u.',not_happy
id19000,' we spent spring break here in april w-our - teenage daughters. right on the boardwalk with the beach literally -- feet away. the hotel was freshly painted clean & included breafast which is big for us...we then just eat a light lunch & dont waste time looking for places to eat in the morning. i have to say that every hotel staff person we encountered were very friendly and helpful--totally personable & accommodating. the hotel has an outdoor pool hot tub & lounge chairs but the kids prefered the beach. the hotel had some beach chairs that other guests had left behind so they just borrow them out to other guests which was perfect. we dont have any complaints about the hotel. we parked in a private parking garage under the hotel for around $-- a day which was convenient and no worries about the vehicle and no hassle looking for parking & hauling things to a beach if you stay off-beach. this was handy since my husband just had foot surgery so he had to use a knee cart or crutches to get around. being right on the boardwalk was handy since we had plenty of restaurants and shops nearby and he could navigate easily--even go sit on the beach easily. there were surfboard lessons board-bike rentals available and even though the surf did come up certain times of the day plenty of people enjoyed swimming. i also appreciated that the city does not allow smoking and alcohol on the beach so the beach was clean. we werent familiar witih san diego and i was worried about traffic locationsafety etc. no worries once we arrived. the hotel is close to the airport---we had no traffic issues any time all week long. we could zip over to the zoo safari park airport old town gaslamp district in about -- minutes. we also spent one day touring the midway aircraft in the morning then visiting coronado island early afternoon then up the highway maybe -- miles to lajolla to see the baby seals and shop enjoying great ocean views on the way back to pacific beach & our hotel--very easy to navigate and fun to see the nice homes. it is also close to mission beach and the pier where kids can ride rides & a golf course. id highly recommend this centrally located spot for any family. we usually go check out different towns-beaches usually in florida or the caribbean; however i wouldnt mind going back here again and taking and spending a day in la to take in universal-disney-hollywood then retreating back to the quiet beach. even though it is a metro it didnt feel like it here and the hotel staff especially at the front desk made the trip all the better.',happy
id19001,' it is super stylish and the restaurant on the -th floor the library the pool and restaurant upstairs the cowshed spa and little gym -- all of that makes it well worth the money in my mind plus you are right in the heart of a great area. if you want a real new york experience that is like a club and hotel in one go here. it is a little more expensive to non-members but still worth it.',happy
id19002,' i recently stayed in this hotel during a - day holiday to new york. the location was brilliant just a block or two away from the subway and only -- minutes walk from grand central station central park and other mid-town attractions. we got the queen room - which was spacious with a fantastic shower and all the other facilities youd expect (towels phone hairdryer tv radio-alarm etc.). the only minor complaint was that the connecting door to the adjoining room was a bit thin which meant you could hear everything in the room next door. but this was minor thing - youre in ny to see the city not spend hours in your room!!! the hotel staff we very friendly. tip: go to the conceirge desk and pick up the hotels list of eateries - which has some great tips - both locally and further afield. we would heartly recommend the morning star diner (-nd ave between --st and --th street) for a great value breakfast only a couple minutes walk from the hotel.',happy
id19003,' great service and nice people. i received very warm-hearted help from staff here. due to this i stayed here for twice. i will stay here more once i come to los angeles. it is a place that help you forget home.',happy
id19004,' i stayed here because of the price but you get what you pay for. parking cost is high. internet and in room coffee both weak. the pool rooftop deck and fitness room all closed due to emergency maintenance. too cold to exercise outside. my teenage daughter wanted to sleep in so i tried to get some business done in a too small and dark business center or using one outlet in the lobby by the door where all the smokers smoked. a cold stinky uncomfortable place to work so dd could sleep in the room. not the conveniences i expected. staff as kind as they could be under the circumstances that they could not meet my needs. i would look harder next time i book in chicago.',not_happy
id19005,' i was there with my parents and sister so we were - people and had a reservation of one room with - double beds . we reached the hotel at -:--pm but the manager didnt allow us to enter before -:--pm as that was the check in time. we had lunch nearby and returned. the manager was highly rude and did not agree that a room was booked for - people. to avoid any further arguments i asked how much would i need to pay for - extra people and he asked for --$ per person. i had researched many hotels before that and none had such an expensive guest rate. i asked him to give me the receipt and he bluntly refused. upon asking the reason he just said that i wudnt give you any receipt of this and you might as well leave as he didnt want us to stay there. he was insane. i called up hotels.com and they spoke to him. he told them that he offered us only --$-guest and that he is refusing as i tried to hit him!!! on hearing this i immediately left that place!',not_happy
id19006,' prior to a trip to nyc in october i called the front desk manager of the new york - hilton and asked if there were any reports of bed bugs. i was told that there were absolutely no claims and that the hotel is completely free of bed bugs. i am returning to nyc in december and again have a reservation at the nyc - hilton on ave of the americas. i just referred to a web site - bedbugregistry.com looked up the nyc - hilton and to my great dismay found numerous postings of bed bug issues. i called the front desk manager mamood on november - and asked him why either he or his colleague lied to me about bed bug reports when i called prior to my recent stay. he claimed that some of the reports of bites are food allergies. i then asked him if all of the reports on this web site were false and he said that he couldnt say that there were no bed bugs. hence i was lied to by the staff at the nyc - hilton and i am a diamond member staying -- or more nights per year at hilton properties. does any one want to make a bet on whether or not i keep my december reservation? secondly does anyone want to wager on my future loyalty to hiltons?',not_happy
id19007,' my husband just spent - nights at the peninsula in chicago and truly enjoyed our stay. from the moment we walked in the door the service was wonderful. the service was outstanding - prompt courteous and friendly. the rooms are very nice and the bathroom was amazing. there was a tv over the bathtub in our room! turn-down service was so nice the lights are turned down low tea towels are placed next to each side of the bed and slippers are placed there as well for your use. also they place a bottle of water and a glass next to each side of the bed. there was classical music playing faintly in the background - so nice at the end of a long day! we would definitely stay there again!',happy
id19008,' a decent business hotel. late night arrival desk staff not too friendly.',not_happy
id19009,' i stayed here a two years ago and really liked it because i had a great room overlooking the river on a high floor. at the time i recognized that the view was the best part of the hotel and that all the poor suckers looking the other way towards the back of the hotel were missing out on the highlight of the place. the bottom line is that this hotel isnt really that nice. the rooms are kind of worn and the place overall is slightly beat looking. the service is okay but nothing exceptional. it is basically a very big middle-of-the-road business hotel. this time i got a room looking down the river but not directly at it. in other words i was on the end of the hotel not on the side facing the river. the difference for me was huge. looking out over the parking lot with the river next to it was nowhere near as nice as the great view i had two years ago looking right across the river. without that view the kind of crappy quality of the room stood out more. the scratches on the furniture were more obvious. the worn carpet was more obvious. the overall dated look was more obvious. again it wasnt horrible just not an exceptional room in a any way. besides that the same issues came up for me as last time: the parking situation was annoying either park on the street with all the bums surrounding your car or park in the lot and pay a ridiculous amount i think about -- bucks. i dont remember the exact amount but it was around that which is a ridiculous price for that area. i also had access to the regency club and was not duly impressed. the breakfast was okay kind of typical for a club if not a little bit subpar. but the evening hors doeuvres-reception was definitely below standards. they did have a semi-decent selection of cold appetizers but nothing hot nor memorable in anyway. so in the end as is quite clear i was not impressed with this place and re-learned the lesson that says that the only great part about this hotel is the exceptional view outside of the river if you have a room facing it. if you dont have this view you will not be impressed with your stay. that is my stance in that i would stay here again but i would definitely insist to have a room directly facing the river and not accept anything else.',not_happy
id19010,' the hotel itself is nice and clean -- the food was good at breakfast and things seemed to work efficiently. nice views of downtown from our --th floor room. wish the housekeeping staff could find my coat -- it (with certainty) was left in the coat closet but somehow has disappeared. too bad -- otherwise was a great stay!',not_happy
id19011,' from a kids perspective this hotel was fab! id recomend it to anyone with kids ages ----. it was one of the best hotels ever. the restaurants were very delicious my favorite one was the mexican one. the pools are great. the waterslide was the best part of the pool area. the only problem wsa my dad is cell phone signal was a little low but i had an exellent trip and cant wait for next time!',happy
id19012,' comfortable for our - night stay. bathrooms very small but enough closet space and comfortable bed. in-room refrigerator is nice. guest services employee janitza was as polished and professional as ive found at any --star hotel around the world. she always greeted us by name was pleasant and very helpful. the hotel is ready for a freshening which is planned for the near future but for the price and location the hotel was good.',not_happy
id19013,' stayed here for a birthday celebration always wanted to visit nyc. it lived up to all my expectations and more!! picked this hotel on friends recommondations and reviews and wasnt dissapointed. first of all fantastic location ( as a first time visitor i was a little apprehensive about getting around ny ) but my fears were soon put to rest it was right next to penn st station (subway ) and we found it easy to find the different places we wanted to see. we purchased a metro-card and it was really easy to use on entering the subway you use the ticket machine to load your card with money. we put -- dollars on ours and that lasted us for the - days of travel we wanted. the hotel is a typical old new york building high and full of character.rooms were of excellent standard with everthing we needed. i know some have stated the rooms are on the small side but ours was not. we were on the --th floor and the empire state builing was right outside our window fantastic!! beds were very very comfy and we asked to have a coffee machine brought to the room and it was brought up within --mins. the staff were friendly and helpful and the tic tock diner was brill ! (we ate there every morning as we wanted to cram in as much as ny as we could ). it has a buisness centre which we used to print off our boarding passes for the return flight. you will not be dissapointed if you stay here we loved it and will return.',happy
id19014,' we arrived at -pm on sat --th august and we were told we were the first people to check in that day as hurricane irene was on her way and everyone was either checking out cancelling or staying put!! we were given information on where to buy food and what to do to stay safe if things got hairy during the next -- hours. sunday morning we discovered that new york had been spared the worst and by afternoon we could emerge to the outside world. the hotel is in a great location - we were able to walk up to central park easily (about the only option when everything else was shut) when things returned to normal we were well located for theatres shopping restaurants and subway station. rooms were great and staff friendly and very helpful.',happy
id19015,' my family (self-husband----year old) were in a room overlooking superior ave this past weekend. regular guest room with - double beds. great room! room was not available when we check in --:--pm but concierge held our bags until we checked back later in the evening and held them again after we checked out. extremely comfortable bed-bedding only heard one ambulance (we expected a little noise in the city and it was more quiet than we expected). friendly staff. fabulous location...gino is is right next door (ask concierge for a skip to the front of the line pass) steps away from magnificent mile. no further off mag mile than the peninsula. easy location for catching a cab or bus. we got a great rate and would stay again. appreciated the in-room coffee maker and fridge. note for staff-management: room ---- needs to have the backsplash for the bathroom sink replaced as it is damaged & reception for espn was poor on the tv (a big problem for the hubby).',happy
id19016,' the place to spend the weekend. service is top notch. rooms are wonderfully furnished.',happy
id19017,' i recently spent - days at this sheraton. the rooms were clean and spacious. we ate breakfast daily in the dining area at the hotel. the breakfasts buffet was wonderful. kiana could not have been more accommodating. she went out of her way to make sure that we had everything we needed. she was definitely the highlight of our morning breakfasts!!',happy
id19018,' stayed at the park south for - nights a month ago. excellent value for money. very nice and clean rooms; be sure to ask for a room that isnt facing other rooms air conditioners (difficult to block out the noice at night). staff was very helpful (ask them if you need a ride to the airport much cheaper than other services) great breakfast and ok bar in the evenings. you cant get a better location -- meters to the no - subway. we got a deal on the internet but even at standard rates the park south is worth a stay. will surely return.',happy
id19019,' very clean. friendly and helpful desk folks. good simple breakfast with waffles. very comfortable beds. nice pool. beautiful landscaping. good restaurants within walking distance. would stay again. reasonable rates.',happy
id19020,' the best thing about this hotel is the staff. they were all very professional and polite. the hotel is showing its age and is need of a major overhaul. the plumbing and fixtures (my room----) were horrible! bathtub stopper was also missing. the hd flat screen was nice. the breakfast was good but costs $-- + tip. seems to be a lot of noise and stuff going on in this hotel. dont expect a quiet evening. this hotel does give the government rate so that is why i ended up here on this trip. i have stayed at a dozen other hotels in el paso that are much better for the same price with free breakfast. unfortunately this trip i made the wrong choice. i will not stay here again.',not_happy
id19021,' my then fiancee and i stayed in this hotel -th---th september ----. i say then fiancee because we got married while we in new york! i must say i was slightly concerned before arrival as we had booked the hotel long before the wedding and i didnt know what this would be like as a wedding-honeymoon hotel and obviously was a little concerned about having to share a bathroom and whether it would be constantly engaged dirty etc. on our arrival the hotel staff were extremely helpful and instantly made us feel like valued guests and when we went up to our room we were pleasantly surprised to find the room a lot bigger than we expected exceptionally clean and tastefully decorated. we were next door to a shared bathroom which meant it was almost like having our own bathroom anyway but the walls were thick enough that we didnt hear people using it! it was extremely clean and was cleaned regularly and was never busy i only had to wait once to use it in - days for about - minutes! i really cannot stress enough how clean these bathrooms were! all in all a fantastic hotel for the money in a superb location and with staff which were always keen to help promptly and were friendly with it at all times. we are already looking at booking this hotel again for next year when we come to nyc for our anniversary and if it is available then this is where well stop. this is my -rd visit to new york city and have visited many hotels unless you pay a fortune i doubt youll find one better!',happy
id19022,' we have been privileged to stay in wonderful hotels all around the world for both business and pleasure but nowhere has enchanted us to the extent of xv beacon. we went to new york last month and couldnt resist a train ride to boston for easter and a return visit. we had our favourite corner room ate in the restaurants - teatro and sorrelina - owned by the same people who own the hotel and where we always return and met up again with the wonderful michael head concierge and all his colleagues. this is a hotel where the staff really do care. they even tracked down a newcastle football match that wasnt on the television back in england - how is that for attention to detail?! we love them to bits . you will too.',happy
id19023,' the fairmont in nob hill is close enough to walk to union square or if the hills are not your thing to take a short cablecar ride there. nob hill is historic and feels like a neighbourhood where locals live. it is near enough to the shopping and restaurants in union square but removed enough so that you dont encounter the noise people traffic and bustle of downtown. there are churches parks historic buildings and neighbourhood haunts to explore. there is also a historic pay-what-you-can guided walking tour that starts outside of the renaissance and ends at the fairmont itself. it is informative and gets you to look up and around the neighbourhood. the fairmont is grand without feeling cold austere or trendy. stay in the north tower if you have a choice of rooms. i asked for a complementary upgrade as a loyalty program member and graciously received an upgrade to the north tower after sending out good vibes and a warm smile or two. the rooms look out onto the rooftop garden. i saw a wedding there my first afternoon. there is a business centre in the main building with computers and printers but nothing extensive. you can print out your boarding pass and surf the net which is enough for most travellers needs. i didnt visit the restaurants although i did walk by. there is a gym which looked small but adequate. i definitely suggest signing up for the loyalty program as youll see benefits such as free wifi complementary newspaper and the ability to rent workout gear during your stay. there is a little italian bistro within walking distance (i forget the name but a concierge may be able to help) and a great little breakfast place that serves sandwiches right across from the cablecar museum (a slight walk down a steep hill near chinatown). there is also a coffee shop right around the corner at the cablecar stop that serves illy coffee-pastries. i took the cablecar from union square to the hotel upon arrival but chose to walk to-from union square during my stay. in terms of noise ive stayed in the financial district soma and nob hill. for my own preferences i like nob hill because it is removed from the activity of union square. the financial district is good for restaurants but can be a bit of a hike to union square for the shopping. soma is very close to the activity although some streets require attention to your surroundings. the fairmont staff at reception were effective knowledgeable and quick with the check-in-out if not a bit cool. however i had no problems and found the housekeeping front desk and other staff kept the atmosphere feeling clean safe and well run. ive stayed at the westin in soma the grand hyatt in the financial district and le meridien in the financial district. although the overall cost of air-hotel dictates where i stay if price were not a factor id choose the fairmont hands down. i didnt rent a car but understand that valet parking in general is expensive and the fairmont is no exception in that respect. however if youre not renting a vehicle public transit and walking are very good alternatives. you can take the bart from their airport straight into union square then take the cablecar right to the fairmont is front steps. i suggest walking up - stop from the cablecar turnaround at union square because the line up oftentimes snakes up the block. the drivers only fill up the car --- at that stop so that they can continue to pick up passengers along their route. if you walk up at least - stop you have a chance of getting on. it didnt hurt to look a bit in need of mercy while holding my travel-sized backpack. :) nob hill is very safe at all times throughout the day. union square is fine when you are aware of your surroundings and follow your gut. you may encounter very obvious signs of homelessness throughout union square with one street seeming fine and the very next one sending off red flags to avoid it. like any big city be aware and youll be fine.',happy
id19024,' nice hotel very close to the heart of manhattan (a couple of minutes walk from times sq.). the rooms are superb and the view of course excellent as you are surrounded by skyscrapers. if you re lucky then you get a view directly of times sq. and the higher the floor the better. the price is high though (normal for manhattan) and still wifi is not free and they charge you - dollars per hour or -- dollars per day. for the price one pays for the room you would expect at least internet for free. there is free internet connection only at the lobby but during the day many people want to use the few terminals...so check your messages late at night there. it is worth having an evening drink at the bar outside with the nice view and the friendly dj playing some cool music. oberall if you have to stay in manhattan and you want something decent then choose this hotel...you wont find anything cheaper for this standard anyway.',happy
id19025,' wonderful room. location was perfectly in the middle of everything and even has a connection to metro. will definitely stay again. we did have travel with their costumer service but received an email with apologies which was good en for me',happy
id19026,' def a very business oriented hotel but it still good for anyone heading on vacation to san fran. the hotel is in a business district but also not very far from any attractions. the rooms are beautiful well kept and the staff is amazing. we stayed here for part of our honeymoon and they upgraded us to one of the suites! great hotel and def recommend.',happy
id19027,' very much enjoyed this hotel. convenient location great views and nice clean comfortable rooms.',happy
id19028,' the room was ok clean if not small. but they put us on the second floor facing broadway. the flags flapped all night and the street noise was unbelieveable. a shoe shiner had claimed the hotel is front door as his prime location for shining and he carried on conversations with whoever would stop quite loudly all night. you could hear the garbage trucks outside the hotel so noisy. the elevator was so slow we just walked up and down the stairs even with our luggage upon check out. on the second morning of our stay the hot water didnt work. the maid was nice but that is about all the nice things i have to say about this hotel. plus it would be nice to be closer to the action this was too far up the west side. lower is better. after a full day of site seeing its worth it to pay more for a better place to get some sleep at night! this place was cheap but you could tell why once you see the building in person and actually stay there. definitely not worth the money you save on this place.',not_happy
id19029,' i stayed at the palomar when i was recently in philadelphia for a conference. i picked it from the list of conference hotels because of its excellent tripadvisor rating. based on my experience i do not feel that the #- rating for philadelphia was warranted. first off the good things - the room was clean and the bed comfortable. these are the basics but they are sometimes missed. i did not have to pay for internet which is appreciated. the cocktail in the evening was a nice touch. the staff that i dealt with were friendly and did their best to help. unfortunately most of those things can be had for a lot fewer dollars a night. the extra cost comes in the details and this is where i found things lacking. the bad - my room was tiny and overlooked a brick wall. i had about --- feet on either side of the bed and then wall. the bed faced directly into the washroom. i believe i drew some sort of short straw as i saw other rooms that were being cleaned while on my way to my room and they were all larger. i paid the same rate as everyone else that booked through my conference and i am a kimpton member i feel i should get at least the same as others. the bathroom was a problem. the shower head was quite high and i am quite short. this led to the water pressure being low by the time it hit me and making it hard to get the shampoo out. this would not have been a problem if i could have taken a bath but the switch for shower to bath was not working. i had to leave early the next morning so i did not have time to deal with this until my second day. when i asked the front desk girl she told me that this happened all the time and that she would send a gentleman to fix it. he did and i appreciate that but if they know it happens all the time wouldnt it be better to just make sure it worked before people check in? you can tell quite easily when it is not working as the button is depressed when it is not working and it sticks out when it is. i was staying as part of a conference and did not get my conference bag for even one of the days that i was there. i did not receive a newspaper any morning. i confirmed that i was an intouch member at checkin but this seemed to be ignored as i still do not have a record of the stay on my intouch account. all in all just disappointing. based on this experience i would not be likely to pay the premium for the kimpton touch again.',not_happy
id19030,' we stayed at the westin in may this year and had selected it based on it is location and a friend is recommendation. overall the hotel was good however it didnt seem to have much character. it is a business hotel rather than one for leisure e.g. if you do want to use the hotel gym facilities it costs extra. the rooms are large and we had a good view of the empire state building from our window. the bathroom was stylish however the shower was weak to use and the glass panel sliding door didnt give much privacy. the bed also suffered from roll together so wasnt comfortable. one big plus was that the hotel provide free refrigerators for use and so we could easily store our own cold drinks. it is just it took - days for the fridge to be supplied from our first request. we were very disappointed with the hotel restaurant. it was expensive and that is okay if youre looking for something special but the food wasnt great. the portions are large but our meals werent very well cooked and had little taste. it cost approx $--- for - courses for - people. as a location it is right beside times square and within easy walking distance of -th avenue central park empire state building etc. for our first trip to ny that was helpful however next time well look for something with a bit more character and comfort.',not_happy
id19031,' my husband & i stayed here - nights while visiting my son @ sdsu. the room was very small but a nice roomie bathroom overall cleanliness was above average. we did not stay in the room at all only to sleep but the outside was beautiful people walking and jogging along the marina. bike and boat rentals were close by. there were a few restaurants along the marina and some with entertainment. i dont think i would stay again just because it was not what i consider a desireable area. no shopping close by but there were some fast food chains and a denny is for breakfast. if you are vacationing i would choose something close to the downtown seaport village area but again that is my preference. our room was $----night and the staff was friendly allowing us to check in - hours early.',not_happy
id19032,' this is the second time weve stayed here and it is been fine both times. clean basic maybe a little pricey for what it is but what isnt these days especially in cities. if you need north seattle location this is a good option.',happy
id19033,' my mom and i stayed here for - nights on a short vacation to seattle and were extremely with our accommodations here. check in was a breeze (if only our car rental had gone as smoothly) and the front desk clerk was cordial and friendly giving us suggestions for attractions and dining nearby. the room was clean and comfortable and included a fridge sink coffee maker and microwave in a pseudo bar area. they even included paper plates and utensils. front desk and guest services were cordial and helpful bringing me a full service set of extra coffee mugs spoons sugar half-half (which i suspect they borrowed from their on-site restaurant emerald grill) when i only asked for extra packets of coffee and cream! one of the best things about this hotel was the full business center open ---hours which is free to hotel guests. it was spacious (not like the closet-sized ones ive used in other hotels) had - computer stations with printers and a copy machine... all free of charge. i was able to get some late night work done thanks to holiday inn. my only two minor complaints are that the bathroom was rather small and the indoor parking spaces ($-- per night) were also too small to fit a standard-full size sedan and most people ended up taking two spaces. overall i am extremely with my stay here and wouldnt hesitate to go back.',happy
id19034,' i have used the zaza-houston several times over the past couple of years for over-night stays meetings and company parties. we have spent in excess of $----- with them over the past two-years. we stayed in one of their suites for the houston rodeo cook-off. upon arrival they refused to allow us to take a couple of bottles of wine to our room- saying the tabc prohibited bring alcohol into the guest rooms. i have never heard a hotel say that before. regardless i would have let a long-term repeat customer bring two bottles of wine. room was not ready when we tried to check in at -:--. the suite was not cleaned until -:-- the second day. the morning of check-out there was no hot water- just very brown very cold water. and what is that funky smell in the lobby and elevators now? it is a shame how they have let the service and facilities deteriorate to this level. we have spent our last dollar with them!',not_happy
id19035,' convenient location spacious and clean rooms. the exercise facility is very small with - aerobic machines and it opens at ---- which is late if you are on business. lounge on the club floor has coffee all day but also opens at ----. would recommend this boutique hotel.',happy
id19036,' stayed at the westin for the annual conference and the hotel showed its worst when it had to do with our personal needs and very good when it had to show its quality vis-a-vis conference attendees. i would not recommend this property as there are too many attributes that simply make westin in denver a non-heavenly experience. to start with bookings were all messed up and i did not get a room i booked. i supposedly got upgraded but i am already a preferred starwood member so it was not much my wife and i got for having to sleep in two beds (my king bed reservation was not honored). it took - phone calls and -- hours to have the safe in the room fixed. the hotel dry cleaned my jeans (and ironed them) contrary to my written cold wash only laundry request - and then i had to ask them to remove the charge after they said they would and did not do so. i had two bills on the checkout and had to call to have it rectified so that i could check out. the maid took unread publications and threw them away and the the porter upon our arrival had no interest in helping us check in. even though the outside temperature was -- the pool was not clean not warmed so that we could use it. so on a personal note this is an f. on a corporate note the conference was great and the hotel was very accomodating and addressed my dietary needs (vegetarian). i guess the above pushes the great to f+-d- still - a kind of grade that makes you want to book another property next time i am in denver.',not_happy
id19037,' i agree with the glowing reviews. the room was very clean staff friendly great location etc. the pizza from the pizza place across the street was great as was the burrito from chipotle mexican grill. believe all the great things you read about this hotel. that being said there were a couple of things that were a disappointment. no refrigerator or microwave in the room. they dont advertise that they have them so i wasnt surprised but it would have been nice. the walls seemed a bit thin we could hear the people talking in the next room. the breakfast area was always packed. we had to wait for a table each morning. we usually arrived after -:-- so it might be better earlier. that is all i can complain about. minor things. book your room here you wont regret it.',happy
id19038,' i travel across the country often and stay at many beautiful hotels and resorts. i live in the los angeles area and when i’m home sometimes i like to stay at a hotel just to relax and chill. whenever i do this i try to stay at a starwood member hotel such as sheraton’s four points le meridien luxury collection st regis and my favorite of all westin hotels. i try to stay at the westin los angeles airport as often as i can. the rooms are spacious staff is courteous and room rates are always completive. when i stay at the westin los angeles airport it’s like being at home with family that you don’t get enough time to see. if you are in the area and looking for a beautiful hotel near the airport consider the westin los angeles airport. who knows i might just be their as well.',happy
id19039,' this house ist unbelievable dirty and run down. no elevator. the bedsheets had not been changed for some time. dust everywhere. wallpaper hanging down.',not_happy
id19040,' great concierge – so helpful with all sorts of information. we were very tired after flying from australia with very little sleep and were heading to newark the next day. it was a very quiet hotel – no noise from other rooms the hallway or the nearby airport. good block out curtains for sleeping at any hour. frequent shuttle service but couldn’t book just first come first served. didn’t eat there. main gripe – the mini bar fridge was completely full of goods for sale – no room for our own water bottles. the sign on the fridge door said there would be a ‘$-- restocking fee’ if anything in the fridge was moved! also there was supposed to be free wifi in the lobby but sign up was too difficult.',happy
id19041,' booked this hotel through priceline for - nights not knowing much about san diego but was pleased with the price when compared to the hotel advertised price. indeed the hotel website gave me impression this would be the highlight of our stay with the term suites in the title and images of spacious modern fitted out rooms but the reality was very different. on arrival i was allocated a very small room close to a busy road where the noise was awful and within - minutes i was back down at reception requesting another room. i was then given another room and the front desk lady quoted it had a view of the car park . maybe a few years ago it did but all i could see was something resembling a film set from tarzan. anyhow no noise so we started to unpack and look for the fridge to put our drinks in. quickly realised there was no fridge so phoned down and to my astonishment i was told that the room did not come with a fridge. this is southern california were the temperatures hit -- in december and no fridge in a supposed - star hotel room !!! an hour or so later we decide to head out for some dinner and look to put our valuables in the room safe. next problem is that there appears to be no room safe. another call to the front desk confirms this to be case but now informed that i could upgrade for $-- per night. i decline this offer. on returning to the hotel that evening i enquire about the complimentary buffet breakfast and i am told this has been suspended. i tell the front desk person that i have the words complimentary buffet breakfast on my reservation and he asks to see it. he then photocopies this sheet and tells me to go down to the restaurant in the morning and simply order items off the breakfast menu which will not be charged to the room. next morning i enjoy breakfast but problems now occur at the end of the meal when i get the bill. i tell the waiter it is free and he looks surprised so calls one of the managers and who inform me that the complimentary buffet breakfast has been discontinued. i explain to him that i have already had this discussion with the front desk guy the previous evening and again show him my confirmation. he then shows it to someone else and it is agreed that the breakfast be charged to my room but they will remove it daily. while not totally satisfactory i accept this solution because in reality there is nothing else possible. my next few days pass without hassle apart from the minor inconvenience in the restaurant where a large orange juice at breakfast apparently comes in - different sizes according to which waiter or waitress is working that morning. however i did find the breakfast themselves good quality. departing the hotel really sealed the fate of this establishment. in the early hours of our final day an invoice was put under my door and unbelievably i had been charged for breakfast for the last two days. as we were catching a -.--am flight i dealt with the night manager who was unaware of the situation regarding my breakfasts and took yet another copy of my reservation but he looked on his system and thankfully he took off the last - breakfasts. if the above wasnt enough for good measure the wakeup call i requested for -.--am never materialised but that really doesnt matter in the scheme of things.',not_happy
id19042,' this hotel has some negative comments with regards to its “corporate-style” and lack of charm. this is a marriott not a boutique hotel and it’s got a comfortable bland style that is just pleasant enough and most importantly it’s well kept and really clean and comfortable. i wish there were more towels and hand lotion in the room but overall because it’s clean and has a good location it’s a generally good hotel. some other down points: $-- -day for parking: i really hate getting charged for parking. next while there’s free wi-fi in the lobby and it’s free there’s no wi-fi in the rooms. the upside there is that they provide a cable for you to use for free which is handy. breakfast isn’t included generally and since i was visiting friends i didn’t have it there. it’s about $-- and advertised as a buffet with omelet station. i went to local area restaurants for nice breakfasts and brunches that cost less than that so maybe this is kind of steep. it wasn’t very busy in the dining room when i was there. i did come down and get the free tea coffee and newspapers they have in the tiny lobby (limited seating if you want to surf via wi-fi on the net). the room is not really very big but it’s comfortable enough and the bathroom’s trimmed in granite. at least everything is well-spaced the room flows well and it’s easy to get to your stuff in the wardrobe closet and make yourself a cup of coffee in the coffee nook. there’s a handy desk where you can surf the net with the free cable. the swimming pool’s really small just one lane for a lap or tow but there’s a nice hot water spa and a small gym with a couple of decent machines…. it’s pretty small though just a row of a couple of treadmills. good safe convenient location…. not a whole lot of places to walk to but you are really just a minute from the malls and the galleria so there are movie theaters shopping restaurants spas the upper kirby area and places to hang out and relax.',happy
id19043,' to those who are considering staying at this hotel dont!!!!! my wife and i and two other friends checked in at the hotel around -:-- p.m.. by the time i put away my belongings at the room we decided to go for a stroll at the old town area. not even an hour later we came back to the hotel to see that my car had been broken into. one of the side windows was crashed in and thankfully nothing was taking. but the most surprising thing is how insignificant the staff was about my situation. i reported the incident to the front desk immediately and one of the staff members came out to do on assesment of the situation. he gave me a number to call to report to the san diego police department and to report it to my insurance. no apologies just that. how about taking some responsibility!!!! is a coverd parking garage owned by the hotel!!!!! he claimed that is open to the public.....what? i believe that is open to the guests that are paying $--- a night who are entitled to park at the garage. i decided to stay the for the night just for the fact that i needed to go to the ball game. the next day i went to check out and to my surprise there were three staff members behind the counter unable to make eye contact and awaiting a verbal complaint but i figure the had made adjustments on my bill. but did you think the cut me a break for the room? not a chance. they charged me the full price!!! $--- for a night that couldnt even buy me security for my car. shame on you!!!! i live in las vegas and the hotels here know a thing or two about customer satisfaction.',not_happy
id19044,' we had two rooms for three nights. have stayed in probably -- other hotels in new york and this was the nicest. rooms were extremely large by new york standards and very nicely furnished with excellent bedding. hotel is fairly new and is in excellent condition. the hotel is on --nd between -th and -th a great location for -th avenue times square and central park. staff was excellent to deal with. by all means consider this hotel if you are staying in new york.',happy
id19045,' the major flaw of this hotel is that the majority of hotel rooms are connected to the adjacent room through a shared door. these doors are not sound insulating and all noise from the adjacent room is heard. as such there is the feeling of a loss of privacy as well as distracting noise. this problem could be remedied by the hotel owners replacing the doors with higher quality sound insulaters or closing with dry wall. as such i would not stay here again.',not_happy
id19046,' we stayed at the michelangelo for three nights june --- ---- and had a lovely visit. our room was large by nyc standards clean and quiet. all of the amenities were up to snuff the shower and tub were wonderful and for $----night in midtown manhattan we felt we got a bargain. the only complaint was the housekeeping staff didnt stock our room with the advertised bulgari toiletries...but they may do that at turn down and we kept the do not disturb sign on our door in the evenings. the location was ideal we felt due to its proximity to times square and the theater district two subway lines moma fifth avenue and central park - not to mention the steady stream of taxicabs. we never had to wait for a cab and would pass other hotels where people were waiting. the complimentary breakfast was good about what i expected. i had read on tripadvisor that the staff was nasty about guests taking coffee and pastries up to their rooms but i never saw that. one caveat - i dont feel they should advertise that theyre offering capuccino when in fact they are merely ladling frothy steam milk onto a regular cup of coffee. the best thing however about the michelangelo is james the concierge. he found us fourth-row-center tickets to spamalot (katherina mcphee of american idol was sitting behind us) arranged for our transportation to the airport gave us free passes to two nightclubs (crobar and pasha) and made sure the champagne on arrival in our room was the right bottle and nicely chilled. james alone is worth staying at this hotel. the staff is helpful and accommodating without being obtrusive. we would definitely stay here again especially at this rate!',happy
id19047,' the room was really nice and very clean. nice location within walking distance of most everything. the staff were very polite and helpful. it was reasonably priced and had parking nearby. we enjoyed our stay and would definitely stay again.',happy
id19048,' this hotel couldnt be worse. all floors stink you dont want to go there. nearly all rooms have no private bathroom. the sink in the room is too small to be useful. the rooms are so small you cant open a large suitcase. aircondition is so loud and weak it wont freshen the air but you cant sleep so loud. there are strange bugs you better turn off the light and try to sleep and not to think about it. the worst is what happened to me: during the first night at -am i had to use the public bathroom on the floor. my doorlock wouldnt open again. so i had to walk down in my pajamas to the front desk. nobody was there. i was quite desperate. would i have to sleep in the hall? i walked around nobody to be seen. after some time i came back to the front desk. i was given a new key card which didnt work either. so i had to change room meaning i had to pack my luggage and move. the new room had an even worse air condition. all this happened after a long flight in the middle of the night. so i asked for a reduction. i was offered a reduction of $-- only. the problem is the reduction was never paid. also when i checked out they refused to acknowledge in writing the amount of the reduction and sign it. so they planned not to pay right in the beginning. to me this is unacceptable behavior you dont want to deal this these people (on top of the awful rooms and overall setting). i recommend to stay away from this hotel at all cost.',not_happy
id19049,' we found this hotel online at pretty short notice. we found ourselves in boston a night earlier than we anticipated so looked this one up and immediately was intrigued by its website. preferring to deal with the hotel directly as opposed to a travel site (sorry tripadvisor!) i called and negotiated a rate pretty close to the internet rates i was finding. the plus to this was that i would get my starwood points as well. arrival was late-ish (--pm or so) on a saturday night and the lobby had the feel of a night club.. lots of pretty people far better dressed than we were having just stumbled off a plane. :) the check-in was kind of hard to hear but was friendly and efficient. the room was nice. it wasnt big but it was a last minute one night reservation so we didnt expect anything palatial. however the room was well decorated clean comfortable and had everything we needed. my only regret is that we only stayed one night. i would have liked to check out more of the services and amenities the property had. it is worth a stay at this hotel just for the lobby as it was the former charles street jail. we enjoyed our stay and managed not to get shivved in the yard!',happy
id19050,' we very much enjoyed our stay at the library hotel. it is a rather small but very modern and comfortable hotel in a very central location to discover the big apple. the service was excellent the folks at the reception went every extra mile to make the restaurant reservations that we had forgotten to make in advance. the rooms are small (though not for nyc) but beautiful each with a different motto-theme. we can very much recommend the love room the only room in the hotel with a balcony! we will return...',happy
id19051,' the hotel was fabulous and very service oriented. i understand now why it gets such high marks. the staff were exceptionally accommodating and friendly. the rooms were beautiful and well appointed clean not noisy and with all manner of conveniences. i am very particulary and fussy about my accommodations and i could find no fault with this hotel. the free breakfast was luscious and diverse. the evening wine and cheese is not to be missed. the price given the plush accommodations prime location and level of service is a steal!! location was central to all of our extensive sightseeing excursions. i will stay here again. sandy texas usa',happy
id19052,' we had a gift certificate for a one-night stay at this hotel so i cant really speak to the room cost-value. because of the gift certificate my husband had a difficult time making the reservation (transferred from the hotel to the ----number then back to the hotel only to be disconnected) and when we showed up they had no reservation in the system for us. fortunately they were nice enough to still give us a room on an incredibly busy weekend in dallas (state fair world series game and cowboys game that weekend). our room was fine -- pretty basic and showing its age in some spots. however it was away from the elevators (our request) and therefore very quiet. the location is great -- easy to get to uptown arts district or pretty much anywhere else you need to go. however dont plan on walking anywhere from this spot -- youll need a car. which means youll also need to pony up $-- a day for valet parking or a little less for self parking. overall i think this would be an okay hotel for a business traveler or maybe some friends hanging out in the city for a weekend. but it is not at all romantic trendy or charming and with all the other hotel options in downtown dallas you can do a lot better than this one.',not_happy
id19053,' we had a three night stay and ate in the restaurant twice and used both bars. with exception of a hiccup with the bags being delivered to our room (took. around -- mins) and had to be chased this was a great stay. yes the rooms are not the biggest we couldnt upgrade due to the hotel being full but the room was ok and we were for three nights. this hotel is the most ideal positioning for the city we walked everywhere we could. also recommend the cycle rickshaw and trolly busses. we couldnt get a late check out beyond --.-- but were able to leave luggage with bell captain so we were able to get the most out of our last day. thoroughly recommend the hotel and would stay here again.',happy
id19054,' stayed a couple of nights at the eventi on business (first time guest) and was very pleased with the whole experience. the front desk staff was extremely friendly at check-in and the complimentary wine hour in the afternoon was a nice treat. rooms and bathroom were clean and quiet -- not always the case with boutique hotels. id definitely return.',happy
id19055,' i stayed here for the first time for a conference and found the hotel to be excellent. the staff made my stay wonderful. they are very helpful and always friendly and professional. the free shuttle to surrounding areas was super helpful due to my lack of a vehicle and the drivers were always accommodating and friendly. i think that the staff makes this hotel one step above all the rest. the grounds of the hotel are beautifully manicured and well kept. the rooms are also lovely and very comfortable. it was great having the fridge and microwave in the room and i also enjoyed having a coffee maker although i would have liked it to be a regular size. i did read a review on here about seeing some roaches and i too saw some outside the hotel and in the pool area but that cannot be blamed on the hotel. the bar staff was great and the drinks were well made. the pool area was very inviting and it was nice to just sit and have a cocktail out there. there was some construction going on but i was in no way disturbed by it and it’s nice to see a hotel renovating and updating as they were. one gripe i have which cannot really be blamed on the hotel was that during my stay there was a large group of high-schoolers on some band trip. they were terribly loud and rude and a friend even had a scary encounter with one of those children trying to push his way into her room. i think that the hotel could better regulate stays like these by pursuing some sort of agreement with large groups about noise and disruptions of other guests. i breathed a sigh of relief when the band group departed. overall i would highly recommend any one who is in san antonio to stay at the double tree it was a fantastic experience. and because i will be back again soon for conferences i have peace of mind knowing i will be staying there again.',happy
id19056,' we had two rooms at the renaissance for four nights in late june. very nice clean rooms with comfortable beds. loved the bathrooms. everyone was extremely nicevery accommodating and helpful. the conceirge staff especially eric! were wonderful. super location--were from a quiet small town so like the hustle and bustle of times square. everything is just a few minutes away by subway. will definitely stay there again.',happy
id19057,' i stayed at this famous hotel while in washington for a conference. the building is steeped in tradition and history which hits you from the minute you step through the door.. staff were helpful but there are are language diffiulties.. not easy for a non spanish speaking scotsman to be understood and if there is a problem there was a tendency for staff not to comprehend the nature of that. i found that frustrating on two occasions in a four day stay. the room was magnificient if not a bit old fashioned. i suspect that is part of the charm. i was lucky enouigh to be upgraded to a suite so i should not complain. the major frustration was in relation to the room door entry system which broke down twice during my stay. . that was very inconvenient and would put me off staying there again _- please sort it .out..youwould go to your room could not get in as the magneticstrip on the keycard doesnt work. you have to go to reception and have to wait in line. you find ththat they wont reissue the kleycard without your passport. the passport is of course locked in your room. they tell you that they have to send security with you to your room to retiecve the passport. but he isd busy right now and will be along as soon as possible ggrrr! etc etc etc.',happy
id19058,' the location of this hotel is very good as you are in an area that you can walk to everything. it is great! the art museum to your left and the historic district to your right. both are about a -- minute walk from the hotel or you can just take the phlash bus which has a stop right by the hotel (just ask them where the stop is its a - min walk from the hotel) and you can ride around all day for only $-! its a steal. dont fall for the stupid tours that want -- bucks a day they are a waste of money. this bus takes you to all of the same places. it is the city sponsored tourist trolley-bus thing and thats why it is cheap. its very safe. the hotel itself is fair. i booked on priceline for book my own price and lets just say if you bid between oh say -- and -- you should get it! and at that price it a steal! parking is terrible at the hotel. they must look for idiots. dont be an idiot park at the parking garage across the street from the hotel! its $- a night on the weekends and i think $-- a night on the weekday! either way its like a --% discount compared to parking directly at the hotel. and dont be lazy you can walk the - minute across the street to save the money! as far as the room in the hotel its nice. big tv nice bedding everything looks good in the room but the rooms are not as clean as they should be. the housekeeping staff are obviously low income workers so they dont really care as much as they should. the bedding did have some stains on them and there were some papers in the bathroom laying around from previous persons as they were to lazy to check in full. all in all however this is a solid hotel great value for sure! if they could only step it up on the cleaning it would be a significant boost ps - avoid the pool as others have said. its filled with thugs night and day and is overall just grimey. step it up sheraton',happy
id19059,' a very nice hotel in a great location. not five star a little dated but very nice and very clean. grounds are beautiful. directly on mission bay beach and you cross the road and youre on the pacific ocean. also adjacent to residential area. minutes to i- and -- minutes to downtown. ----- minutes from torrey pines golf course. -- minutes to mission valley shopping restaurants and hotels. san diego is not hot in february so poolside only possible in the late afternoon but very pleasant. gym is good with outdoor section as well. beach rentals (kayaks catamarrans etc.) only rentable on weekends in the winter . cannot comment on restaurants or bar as didnt use them.',happy
id19060,' spent - nights over thanksgiving at the w everything about our stay was top notch. from the moment we checked in percilla at the front desk set the tone for the rest of our stay-excellent service!! our room was very clean and spacious. the location is great just steps away from the subway entrance with great food choices in the area. we will be back next year!',happy
id19061,' stayed here for a - day weekend (thursday - sunday) with our - young kids (- and - months) and we will definitely come back here. great location on the a quit portion of the riverwalk and you can walk to the main part in only a few minutes. there are also lots of restaurants and activities right on houston street. the hotel is very nice and extremely clean. rooms were nice but furniture was not that comfortable. room had small balconies which is always nice. rooms were decent sized but seemed to be a little smaller than most other embassy suites and pull out sofa was only a full size. had a very small fridge and microwave. also our room only had one ac vent so the bedroom was always a lot cooler than the sitting area. checkin was easy and fast. used valet several times and it was easy and fast as well. $-- for valet or across the street is $-- but just in an open parking lot and no in and out. a least with the valet is parked in a garage under the hotel and you can go in and out. also had room service oen night which was reasonably priced. they brought up complimentary chips and water - minutes after we ordered and our dinner in another -- minutes and it was good. there is also a deli and a quickmart type store across the street for snacks or beer. breakfast was great and was your typical embassy suites cooked to order type spread. the evening reception was great with a good variety of snacks chips veggies cheese fruit and a few other hot and cold items for the night. probably not enough for dinner but it depends on how much you drink... oh and they have free shiner bock on draft! the reception is great because its - nights a week. pool was clean and nice but pretty small. workout room was also nice and new but pretty small as well. every member of the staff was warm and friendly. everyone from the front desk valet bellhop breakfast and reception crew housekeeping and even the person dusting the elevators said hello. the breakfast people were especially helpful as my son left his favorite toy down there and we went back - hours later and the lady knew exactly what we were looking for and had it in her pocket. i think this was the first embassy suites that i have ever stayed out where there wasnt a atrium going up the entire hotel in the middle. i cant wait to come back and stay here again.',happy
id19062,' we stayed - nights at the four seasons on market street in san francisco. the room on the --th floor and bathroom were large clean bright and lovely. the location was a tired. our major disappointments were in the lack of amenities. there is no high speed internet or large or flat screen tv. both of these were huge disappointments in a - star hotel. we could not get an internet connection after many attempts over - days. the tv was the size you would use in a kitchen and although positioned across from the bed was fuzzy and the image was too small to watch a movie. additionally we counted on the concierge to recommend restaurants. one he described as mediterranean was actually northern italian and another we dined at was described as tapas was really traditional spanish. this was disappointing on all fronts. the service in the seasons restaurant was also very spotty for breakfast. long waits and two of - mornings we were delivered the wrong meals. given the status of the hotel all of these were huge disappointments.',not_happy
id19063,' ive been to austin many times and this is the -nd time my bf and i stayed at the hilton garden inn arboretum. we had no plans to go downtown this time so this worked just fine for a weekend getaway. we checked in around -- pm and we asked the front desk to switch the name of the reservation to my bf is so the credit for the stay would be on his hilton number. he was an old guy who was slow to type though we didn’t take that against him. i did think that he was a bit rude though. he couldn’t look up my bf is hilton number by entering his name at first. eventually he did but all he managed to do correctly was change the reservation to his name. everything else was incorrect his address and hilton number. we got the key card and went up to the room. the key card wouldnt work. not a big deal so he went downstairs and the guy gave him another key card which finally worked. once we were settled in he called customer service and we were right that that was a faster way to get this all straightened out rather than explaining things to the front desk guy. the bed was so uncomfortable! i remember we complained about this the first time we stayed here. the doubletrees and hampton inns have way better beds. what i did like about this hotel is the free wireless internet and the hookup for my mp- player on the clock radio. they did have neutrogena toiletries which is nice but i don’t really care too much for these things as i rarely use hotel-provided shampoo and lotion. we cut our stay short (after only - night) and decided to move to a hampton inn for the next - nights. it is fine if all you need is a clean hotel and you dont plan to stay much in the room. were not coming back unless the rate is really cheap (we got this for $---night with aaa discount).',not_happy
id19064,' as others have said the location is not really great. there is nothing around in this rather industrial area. it is easy to get off ---- south to get to the hotel. not too bad from i--- in either direction. the hotel is older kind of an -- is throwback but it was pretty well taken care of. i will also say that my room and bathroom were both clean despite the age. when you view the hotel from the outside and it is location you would expect the worst on the inside but it was taken care of for the most part. the tv was very old but not really a big deal since i wasnt really there to watch tv. i didnt hear my neighbors which was also good. back to the location. yes it is true that they do offer a free shuttle to downtown. however i was only able to use it - out of the - times i needed it. i found it was not very convenient and more of a hassle. we ended up taking - cabs in total to and from. cabs to this place run between $----- off meter depending on how you haggle. it is probably worth it to get the fare off meter. anyways we spend about $-- combined on cabs! not worth it. drop the extra cash on a true downtown hotel and not have to worry about cabs or unreliable shuttles. customer service was good for the most part until around -:-- pm at night when we were in the lobby waiting for the only shuttle we were actually able to utilize. after we were waiting for the shuttle (-- minutes late to depart) we witnessed one of the most horrific breakdowns of management and customer service i have seen in a hotel let alone a major chain. two of the three front desk attendants began verbally fighting and screaming at eachother. one male attendent began screaming at another female attendent. they yelled back and forth but the male was far more vocal loud and began insulting her telling her to just go back to mexico and other things of that nature. his mannerism and tone was very aggresive and almost seemed like he may physically assualt her. a second male desk attendent turned his back to the entire situation and acted as it was not going on. please understand this was at the front desk of the hotel in the lobby with patrons at the bar and restaurant both at witnessing distance. i decided to defend the female employee without knowing what the true cause to the situation was. i approached the front desk and directly told the male employee to cool down your tone with the lady . he proceeded to tell me sir i am handling the situation. i countered telling him regardless of the situation that they were both exhibiting the worst customer service i have ever seen and telling him he was creating a hostile and uncomfortable situation for all of the guests. he then calmed down and stopped his verbal harrassment of his female co-worker. such chivalry on the second male is behavior. what a ------. soon after my intervention and our shuttle was ready to depart both males walked outside and smoked a cigarrette. the non-attentive male proceeded to explain to my friend that the female desk attendent was new and inexperienced and they constantly have to do her job somehow justifying the manner in which his male co-worker treated their female counter part. it was poorunprofessional and showed a lack of control and management. unfortunately this staff meltdown combined with location and expensive taxi fares left a terrible impression on my view of the hotel. i will not stay again.',not_happy
id19065,' stayed for - nights with - young children. kids thought the place was great. quiet rooms nice sitting area. the ac didnt work the best so it was a little warm at night. i would highly recommend this place. the only problem we had was that the beds were very hard. after the first night we went out and bought a mattress pad to put on the bed and it helped a little. nice playground and pool.',happy
id19066,' this is my second time to stay at this hotel. the last was before they had made renovations. first off the location is great easy to catch the subway and you can still walk to times square if you dont mind a little trek but not too far. the renovations are really nice they made to the hotel our junior suite had - rooms & tvs although the pullout coach will only fit one person luckily we didnt have more people. we were at the end of the hallway so it was a quite room and only heard a little from the streets in the morning but nothing bad. the lights are a little confusing to work. would have liked a smaller task light for night reading instead of the lamp. the sink design in the room is set too far back so be careful with bumping your head on the ledge above the sink. hot water takes a long time to warm in the shower & then gets too hot. make sure & put out your do not disturb sign housekeeping will be opening your door before -:-- a.m. also the housekeeping was some of the worse ive ever stayed in. trash was not emptied each day and there was something black on our toilet for - days before it was wiped clean. also after they made the pull out bed they did not fold it back up so we could use the couch. we didnt like that there was not any coffee provided in the rooms even best western gives you coffee. so you have to go downstairs every morning for coffee unless you do room service. do not use the iron. my biggest complaint was the iron. i used it for my son is new dress shirt he was a ring bearer in my brother is wedding & it left black stuff on the shirt. i was not able to get all of it off but next time ill make sure and have it pressed professionally. i would still stay at this hotel again even with the small problems. again nice hotel & great locations but needs to work on some things to make it better.',not_happy
id19067,' our first experience with the half moon inn was in the early -- is when we lived in san diego. i was spending too much time working and my wife decided to get our parents to baby sit our two young children and she kidnapped me from work early on a friday for a long romantic weekend at the half moon inn. after we moved to los angeles for business reasons we always made it a point to come visit family but stay at the half moon inn. over the years we watched them make constant improvements not just in the hotel but by adding an amazing restaurant humphrey is and the concert venue. weather it is for business or pleasure the half moon inn experience is always pleasureable. it is a tropical oasis on the bay in america is finest city. be sure to get on the e-mailing list for year-round specials rates and packages.',happy
id19068,' honestly i could not have asked for a better place to stay during my visit. i was there for - nights at the end of sept ---- and there were no bugs which was one of my biggest concerns. i didnt give it - stars because the sheets werent quite bright white and the room was just a little smellly (no bad just...off?). but the location was great just a few blocks away from all the big sites (time square empire state etc) and the train-bus stations. umm sharing a bathroom was no problem especially because there were multiple bathrooms on each floor. there was a tv and ac in the room which both had remotes and yeah it was great. will definitely be staying there again!',not_happy
id19069,' readers might be prompted to ask which hotel in nyc is quite price for value? as you always pay a price above the standard coupled with all sorts of add-on taxes... nonetheless i really did not feel comfortable in this hotel despite the fact there was nothing that was done wrong in particular. we stayed at room mate grace during our anniversary. we chose this hotel in particular due to several reasons: -. it was our anniversary and the hotel looked really chic and trendy on the concierge is web site (one we often used to use but no longer will therefore no point in sharing the name); -. location; -. good reviews else where; -. gym we were upgraded by the hotel staff when we told them that it was our anniversaries. what did go wrong then? the following: -. the room that we were upgraded into was still very small. so i do not want to think about the look of the standard room. -. no duvet cover! in fact there is only a white sheet that has been folded over the duvet itself. i tried not to ruin our holiday by complaining over or thinking too much about it; but god knows who else used that duvet before... -. there is a club downstairs next to the lobby... and on one saturday night im afraid the bodyguards almost asked for our ids as we tried to make it to the elevators to go to sleep. -. gym: two broken bicycles in a sqm box. some dumbless and a flabby swiss ball. nothing else. not even a treadmill. -. pool: is used for dj parties so i wouldnt want to swim in that same pool later on. i guess the problem might be with me as well but i do not like the so-called trendy hotels. all they do is color the elevators use funky wall-papers and carpeting to look trendy. to me with a disco downstairs the hotel no longer feels that safe and i really do not enjoy the fact that cleanliness is forsaken for the sake of trendiness...',not_happy
id19070,' stylish trendy hotel with really friendly service. seriously where did they find such nice people to work here? i only stayed one night on business- would love to come back for a longer stay. pros: great service-really friendly seek lobby rooms are nicely decorated with big comfortable beds modern bathroom – nice smelling lotion and shampoo room service actually had good food cons: near a fedex distribution center- i could hear the trucks late at night not really near any restaurants bars or shops',happy
id19071,' i highly highly recommend this hotel. we picked it based on location having stayed in soho in an apartment the previous year and loved the downtown location. a huuuuge tip for new york is to stay in downtown manhattan - most people go for midtown to be close to times square or upper east side because of its reputation for glamour - believe me that is not where you want to be. the ny subway system is so great that during the day you can get anywhere fast including times square and at night we (two twenty something women) found the subway perfectly safe for -pm--am travel to times square the one night we went. midtown and the upper east side are actually quite dead at night. most nights we frequented soho greenwich village meatpacking districttribeca and east village. these areas are where most of the awesome restaurants bars and nightlife is. so wouldnt you want to be staying closer to where you will be spending your nights? that was our thinking and it paid off! another location plus is that this hotel is between two different subway lines - making getting around really easy. but back to the hotel itself - we paid around $---- for a week which is so cheap for new york that it even almost matched some of the hostel accommodation prices we looked at. and the price did not come with nasty catches like an awful room or rude staff - our room was comfortable clean with a lovely bed and excellent recently renovated bathroom. the staff were acommodating helpful and friendly. we had complimentary breakfast that while on the minimal side was still adequate and involved both hot and continental items. our only negative comments would be that the air-conditioning unit is pretty noisy which we didnt really mind as we are heavy sleepers and that the blinds in our room didnt actually close (by design not due to being broken). we ended up tying them together in the middle with an elastic band to make the room dark. but these are very small things considering all the benefits of the hampton inn soho and we will definitely visit again.',happy
id19072,' we really enjoyed our stay at this hyatt place hotel. it is a very quick and direct drive to carowinds. also they gave us a discount on the room because we went to carowinds! the discount was about $-- per night! the room was super duper clean; which is #- important to us. the layout was great. although the bathroom was super small it did what we needed - gave us a place to pee and shower and it was very clean. the rest of the room was extremely roomy. would stay again in a heartbeat!!',happy
id19073,' after reading many glowing reviews on trip advisor i booked a room at the lowell for a three day business trip in august --. when i first arrived i was given a room on the fourth floor with ancient chipped furniture a stained rug and a dingy kitchenette complete with --s-era appliances. also the room was so low and surrounded by other buildings that my cell phone did not work. when i called the front desk to ask for another room on a higher floor with furniture in better condition i was told that chips and worn paint were simply the style of the furniture and that no other rooms were available. only after i insisted was i told by the rude desk clerk that she had moved some things around and found me a room on a higher floor. unfortunately that room was a carbon copy of the first but at least i had cell phone reception. i got into the shower to find dried splatters of blue soap all over the shower walls and curtain. i had to call housekeeping to clean this up while i went out which they did. later that night i turned on the air conditioning which rattled loudly and kept me awake. the bed and sheets were fine. im baffled by the rave reviews given to this hotel. some floors have renovated rooms and i hope theyre in better shape than the one i was condemned to sleep in. they could hardly be worse for a hotel with this type of name and reputation. the only good things i can say about the lowell are that it is well located on a nice side street and is quiet. however that may have been because the hotel was empty due its exhausted appearance and rude staff.',not_happy
id19074,' have stayed at this hotel in the past and enjoyed it but not this last time. room overlooked the alley and garbage cans. be sure to request a corner room if you can. remodel in the lobby turned it from cozy & conversational to cold and museum-like. the furniture is really spread out making it difficult to have an intimate or quiet conversation with someone without shouting or moving the furniture. if youre thinking about room service youd better really like spicy asian cuisine because that is all they offer. not real crazy about the $---day mandatory valet parking and certainly wasnt happy when items were missing from my vehicle. however the breakfast is fantastic! but at $--- a night (including valet) seattle offers many other hotels that have better locations views food options and parking.',not_happy
id19075,' i enjoy staying here when i have early flights. service is good clean easy in and out imcludimg separate parking access. club lounge a bit small but friendly and boarding pass printing available. not sure why previous writer complained about getting to united in terminal d i use united all the time. you can access terminal b security directly from hotel and once inside access all terminals easily. you can also use the c garage access ramp and connect to c security. anyway good place one of the few positives at philly intl!',happy
id19076,' i always stay at this hotel now that i return to this area frequently. i love the staff and the room set up. it is ideal for one night stays or much longer. this is the best hotel i have stayed in for the price paid.',happy
id19077,' first off the location of this hotel is fantastic - just a short walk to the magnificent mile and about a --min walk to navy pier. the lobby is very modern but the rooms and hallways are quite outdated and need a good refurb to match the lobby first impression. even though the room was outdated it is was clean beds were very comfy and bathroom was large (poor shower pressure though). the room size was pretty good too and was enough space for two people in our twin room. it was extremely hot when we were in chicago and the room air conditioning was fantastic. there is also a great rooftop area which was really relaxing but the bar is not always open on the roof which was annoying as the lifts can take a long time. the check in staff were very pleasant and helpful. i booked via hotels.com so the room came with wi-fi but otherwise there is a fee for in the room but free in the lobby. i would stay here again if it was the cheapest in the area overall it was just ok. if the rooms were not so old and tired looking it would be an awesome hotel.',not_happy
id19078,' i asked for a suite. one with a door. when i got to the hotel i was informed that there were no doors between the bedroom and the living area. it was way too late in the evening to try to find another hotel. the carpet in the room was stained. i slept on the fold out sofa which was extremely uncomfortable. there was a blanket in the room but no top sheet. the room smelt of smoke though it was supposed to be a non-smoking room. the furniture was old and outdate. the hotel is not in a nice area. i would not recommend this hote.',not_happy
id19079,' i have not been at this property for several years but was going to be in la for a couple of days on the way back from hawaii and the great getaway rate was $---night and included breakfast. shuttles: we ran to catch the shuttle before it pulled away but the driver signalled it was full. as i looked up there was another shuttle pulliing up so no wait. the shuttle is shared with the four points lax that is very close by. the path seems to be lax arrivals>lax hilton>four points>lax departures. the schedule is posted as every -- minutes from the hotel. check in: hilton honors line was short and the agent was friendly enough. since my rate included breakfast i slected internet as my hilton honors gold property ammenity. this created confusion as the check in lady said i would not get breakfast as my rate was too low and she upgraded me to the towers floor. i told her to check again as my rate did include breakfast and i didnt care about the towers level. she did find the info and gave me the breakfast certs. she did not downgrade me to a regular room though but it did not matter as i consider us lounges useless. room: nothing special here...same old room i remember from before only with a little newer carpet and a much more comfortable bed. dining: we arrived late and the bar is open late but has a limited menu after --pm but enough for us. the service has always been good at the lounge and the prices pretty reasonable for a hotel. there is fast food within walking distance but not much else unless you want to walk over to the four points. breakfast was standard hilton buffet fare and again nothing exciting but they will make eggs to order for you if you ask and the service is generally pretty good in the cafe. they also have a -- hour cafe that is basically pizza sandwiches and coffee which is also convenient. car rental: i used the hertz that is located in the lobby on this trip and have used it in the past as well. i got a rate of about $-- all in for the day and always had pretty good luck with the person running the rental desk as hertz gold member he basically tells me what he has and lets me pick. i was expecting problems when i checked out as the internet was on my bill but it was quickly removed upon check out. this property is great if you want to see what the hilton were like -- years ago and need late night food etc. i still prefer the hgi in el segundo but nothing wrong with this property if the price is right.',happy
id19080,' the paramount hotel and it is staff did an incredible job during my - day day. in particular the manager on duty christine staffers; nerma and natalie were extremely nice and confident whenever approached regarding the few issues i had. issue; my shower did not work properly sunday night and they assured me it would be fixed and it was before noon monday morning. the staff often smiled and energized thoughout the day and offered tips around the city as well as pointed out details regarding the hotel that made my staff very comfortable. i would highly recommend the paramount hotel.',happy
id19081,' nice large room nicely furnished with very comfy bed. bathroom nice with proper walk in shower but no bath (fine by me). nice big walk in wardrobe which was great for hiding away all the cases to leave a clutter free room. great central location means all the main sites are in walking distance so all in all a great place to stay. really is excellent value for money. one minor thing no free internet in the room just in the bar. one final thing we rarely eat in hotel restaurants as they generally arent up to much. but the andra is bar and restaurant were both packed with locals so on the third night we were there we tried it. highly recommended!! food and atmosphere were great!! would stay here again if we go back to seattle and didnt want to splash out on hotel ----!',happy
id19082,' we stayed at this hotel on business in december ----. the hotel is nicely decorated. the restaurant is a tgifridays and there is a full service starbucks right in the lobby. the staff was very nice and the sleep number beds were comfortable. unfortunately the building is dated and the windows are an odd mix of different sized panes and there is no soundproofing or double glazing. the hotel is boardered on two sides by extremely busy roads and the traffic noise comes right thru the windows. would not stay here if i had any choice. would pick the hampton inn & suites two blocks away instead.',not_happy
id19083,' i spent a couple nights at the marriott plaza san antonio after booking what seemed like a good deal for a --star hotel but unfortunately this old hotel was unable to deliver. i would have rather stayed at a nicer hotel on the river walk where -.--star hotels can be had for nearly the same price. it was clear from the start that this is not a modern hotel. the lobby was in a good state of repair but everything was dated. the hotel had been decorated in a more traditional and less contemporary manner luckily so it had not aged into a wholly unappealing mess. however the age really showed through in the fitness center and pool and the jacuzzi didnt even work. this overshadowed the otherwise pleasant courtyard area. i stayed in a sixth-floor room with a view to the northeast and there was a small balcony attached to it. the view was nice considering the hotel isnt on the river walk; hemisfair park is across the street. the room appointments were sufficient and marriott seemed to do a good job maintaining the clearly older furnishings. service was fine although not particularly friendly and oddly my room was not serviced during my stay. luckily i dont make a complete mess of hotel rooms. parking was an expensive joke at $--; i recommend parking at one of the cheaper ($---) surrounding lots or on the street. there were no special events during my stay so i was able to park for free a block away. this hotel would have been an even bigger disappointment if i had been forced to pay for parking.',not_happy
id19084,' stayed for - nights great location right on the subway easy walk to times sq broadway etc many good restaurant within walking distance the only downside is the rooms are small we had a superior king perhaps a little expensive but the staff were great and it is really quiet cannot hear sirens etc which is a bonus in new york',happy
id19085,' i found this hotel pretty easily even though downtown is a little tricky to drive in with all those one way streets. it didnt look like your typical motel - it was a nice - story building with palm trees with a spanish type theme. i was impressed with the looks of the lobby and outside. when i got to my room it had a nice view of a freeway off ramp so we were easily moved to a quieter inside location. the rooms were very small i would say the smallest hotel room i have ever stayed in. but it was clean and quiet. no extra anything very bare bones but it was half the price of most other hotels in the area so it worked for us. location was awesome. we were just a few blocks from little italy and the maritime museum. since we dont really live in our hotel room like some people do so location was much more desireable. i would stay here again but i also have to say the howard johnson we stayed in later in our trip was a - star hotel and man what a difference. not a great location but so much better accomidations for the same price a night. i am glad we did both but it would have been hard if we went from the - star to the - star.',happy
id19086,' we just stayed at the giraffe for our second time and it was just as good as we remembered. the rooms are beautiful; bigger than your typical nyc hotel and very nicely decorated. the free breakfast and all day coffee bar in the lobby is a treat. the staff is superb - attentive but not intrusive. the roof bar is delightful and again the staff was fantastic. the giraffe is a gem of a hotel and we wil definitely be back!',happy
id19087,' overall very nice room. we were in a standard room. plush linen and extras like bathrobes and coffee maker. mini frig and flat screen tv. bathroom is fully handicapped accessible. liked it better than paradise point. jacuzzi and fire pit was great! dont forget your swimsuit. washer and dryer on premises for guest use! a lot of plus is.',happy
id19088,' great room with comfy beds. free wifi meant i could use my phone without incurring horrific data charges from my uk provider. clean bathroom well supplied with towels and toiletries etc. enjoyable breakfasts in the mornings and free access to hot drinks day and night. helpful staff and a usable reception space when waiting for friends-cars etc. good room rates too for manhattan (especially this close to theatres and times square etc). easy walk to lincoln centre and central park very easy and quick to walk to broadway theatres and times square. literally just a block to the subway and another block to the tourist open top bus tour stop. have recommended it to friends and this is currently my first choice for reasonably priced manhattan accommodation.',happy
id19089,' the ramada hollywood hotel is well situated just one block from the metro red line subway and two separate metro rapid bus lines. i found the location convenient for business and pleasure and used public transit for the duration of my stay. this hotel is ideal for business travelers and tourists who do not want to rent a car. locational advantages notwithstanding i do not recommend this hotel to anyone. during my stay the hotel itself was sorely lacking on many fronts: -the elevators are very very slow and the stairs are roped off as emergency exits only. -my room (one queen) was smaller than average. -the television set did not work well and the cable went in and out every night. -the floor in my room was stained and the comforter was severely worn. -the bathtub was elevated far above floor level resulting in unsafe entry-exit and a lack of headroom. i am able-bodied and nearly fell getting out of the tub every night. and at -- my head was uncomfortably close to the ceiling. -my room was remade despite hanging up the do not disturb sign. i inquired at the front desk and was informed that i should stop by every morning and request that my room not be remade. for the record i did that the next three days and they did not enter my room. -each room facing the courtyard has a patio but the patios have no chairs. and because the courtyard is so small there is no privacy. -access to the swimming pool is through the parking lot and it closes early (- pm). also there is no hot tub. -breakfast is served in the basement which requires a painfully slow elevator trip. i was in a hurry every morning and was disappointed at the lack of portable pastries and fruit that could be consumed on my way to the subway station. the ramada is located near l.a. city college somewhere between hollywood little armenia and silverlake but not actually in any of the three. the neighborhood is walkable but a bit worn in and i suggest that women be careful walking around by themselves at night. there are several nearby restaurants of varying quality but the best are a healthy trek away. i walked to them but most people would be better off driving. there is a rite aid at the corner of santa monica but the nearest grocery store is located north at hollywood (not too far from the restaurants at prospect). at $----night (--% discount for staying >- nights) the ramada is not a bargain. parking is $---night which didnt matter for me but is a bit steep for this part of l.a.! i feel ripped off. well i feel like my company got ripped off! really the only redeeming feature of the ramada itself was my ability to print out my southwest boarding pass before heading to the airport. if the subway station werent a block away this hotel would probably devolve into some cheap motel of last resort. overall i suggest you look elsewhere. this place wont kill you or give you bed bugs--i survived here for four nights--but this is not the way to see l.a. ill be staying elsewhere next time.',not_happy
id19090,' on the negative side the lobby was simply packed with people all throughout the day due to the packed bar location -- ft away from the reception. elevators frequently backed up causing a line. the walls were very thin. it is a tall building though so there are some very nice views from your room windows. overall the room decor was fine and clean. the location itself is convenient to the beach & navy pier but not to downtown. youll have to cab it but at least there were always cabs waiting outside. overall id say that if youre simply visiting chicago and want to see the sights you could probably find a hotel with a much better location and more enjoyable atmosphere.',not_happy
id19091,' my husband and i stayed for three nights at the hotel chandler at the beginning of january ----. those three nights were just about the most quiet i have ever spent in new york city (and i used to live there). the room was small but extremely comfortable and clean. all staff were gracious and helpful. although the lobby wasnt quiet because it is under renovation we were in no way bothered by it in our room. and the hotel management kindly provided compensatory services such as gratuitous breakfast and wine and cheese receptions. once the renovation is complete id like to return and enjoy it!',happy
id19092,' -. it is true that the hotel isnt in midtown but it is right near a few subway stops that take you anywhere in the city. -. the rooms are small in general but with high ceilings. -. the furnishings are slightly dated but in ny who spends allot of ti',happy
id19093,' my husband and i stayed here for - nights middle june. after staying at the holiday inn white house central a few days earlier for - nights--the comparison was obvious. this georgetown holiday inn is much less quality than the one on rhode island nw. the lobby is average the hallways not as wide and nicely decorated and the while we did get a large room in the back and nice and quiet --it was almost shabby. for the bed was less and the mattress cover was just a sloppy thing that made the sheets wrinkled and the sheets did not fit too big so the bed was uncomfortable because you kept have to straigten it out and you could not so there was slumpy mattress cover to sleep on which is really annoying so we did not sleep as well!. the room was clean the hotel is clean but less quality than the holiday inn central white house. on the plus side they have a free shuttle to the foggybottom metro and so less walking to start the big walk around dc museums etc. and also close to restaurants either direction and grocery store next door. and our final morning we took a walk from the hotel to nearby neighborhood and enjoyed the parks big trees flowers and houses and found the tudor house and gardens. lobby is small so if many people waiting to depart or get a room it could be standing room only or tight fit together. would we stay here again. depends on price and if we need to be in georgetown. probably it is the best value for hotels in georgetown i do not know but if yes then go there. pool was clean as early in season helps i guess and there is a lifeguard. it is not a bad hotel by any means but compared to the holiday inn white central it is much less of a elegant feeling that is for sure and we paid less a night for the holiday inn central white house. we chose to stay in different parts of dc to get an over all feeling and glad we did as we enjoyed the - days there. we also stayed at marriott dulles as my husband had business meeting there for a couple of days. see that review and one of holiday inn white house central.',not_happy
id19094,' so i went to a convention in san antonio at a local college and i decided to splurge a little and stay here. im really pleased with --% of my experience and the -% is just disappointed due to the age of the hotel - but they do have great upkeep! furniture is a tad out of date but completely comfortable. it is right on the riverwalk lots of shops and restaurants around it starbuck is located in the lobby nice bar. super nice and friendly front desk staff and housekeeping. i liked the parking garage. it is expensive overall because it is next to the convention center and located in prime riverwalk location but if your work is reimbursing you for your stay this is a perfect excuse for spending the money!',happy
id19095,' nice hotel in a good location. not only is the hotel right opposite the prudential ‘t’ station but it is walking distance to fenway park (--mins) and boston centre (-----mins). a few good chain restaurants in the vicinity cheese cake factory - napkin burger californian pizza kitchen. bed was very large and comfortable and room hard a large tv with an excellent selection of channels. the bathroom whilst fine was on the small side compared to other quality hotels. we were disappointed that the pool was closed when we arrived. apparently it closed on labour day which was a shame given the excellent weather we enjoyed at the end of september (--’f). no mention on the hotel website of this as the pool was one of the reasons we chose the hotel over others in the city. staff were friendly and breakfast was enjoyable in the brassiere next door which offered cereal omelettes pancakes etc. which was a great start to the day.. i would recommend this hotel if you are sightseeing in boston but without the pool in operation you could easily stay in the hilton or sheraton in the area. on a final note the staff were very helpful.',happy
id19096,' spent this past saturday night at the marriott while in town to see a friend starring in doubt at the walnut street theatre. checking went smoothly and the clerk worked feverishly to find me a king bed which she did successfully. the room was clean comfortable and cool. drinks afterwards in the central bar delightful. although the hotel was packed there was no noise in the corridor and i had a great sleep. breakfast the next day was quite good. i enjoyed staying this time much more than in---- when i was there for a conference - i believe the hotel was rather new then so they have worked out the quirks well!',happy
id19097,' i absolutely loved this hotel. room was nice and very clean. the breakfast was yummy and location is right off the riverwalk. i will definitely stay here again.',happy
id19098,' booked my annual trip to s.f. and they didnt have my reservation even though i had my reservation number???!!! they wouldnt assist in helping me find another hotel other then tossing me the yellow pages. it is a nice location but they are incompetent.',not_happy
id19099,' the pph is warm & welcoming especially front desk staff. every employee is excellent & caring. location is terrific just steps away from union station and the u.s. capitol. attached to the hotel is the dubliner pub -- convenient friendly delicious. i have been staying here just about every week for the past thirteen years as i am in dc frequently on business. would not stay anywhere else.',happy
id19100,' me and my family were nervous when we booked this from españa without doing too much research and were so pleasantly surprised! the hotel is in a great location and the people were very friendly when we needed help. i like that this place makes you feel like you are staying in a home instead of just a hotel and it is not too gaudy or overpriced. we felt very welcome and it made our first visit to philadelphia and unforgettable one. gracias a rodeway inn!',happy
id19101,' we spent two nights in seattle at the end of may - the renovations were complete (apart from minor tweaks) in the rooms and the workers were putting the final touches on the breakfast room tiles and finishing up the computer room. this place was great value for the $--- we paid for a large king room with a view and breakfast (waffles cereal etc.). one of the workers recommended cafe amore (reasonably priced delicious italian food and friendly owners and staff) just three blocks away in a glassblowing studio and gallery. the hotel is situated just a few blocks from the music center and about -- minutes from shopping and pike is market. seattle is business association has friendly bike-riding folks watching for lost tourists and advising on everything from restaurants to safe areas to walk at night. we loved seattle and would recommend this hotel for its location and value.',happy
id19102,' i used to stay at the royalton more than a decade ago before moving to new york. it was always cool but often seemed to be trying too hard. having moved overseas i decided to visit it again for - nights on a recent trip. hats off to the staff. from doorman to reception to concierge to restaurant every single encounter on every single day was friendly and wondefully welcoming. the rooms are finished very well and the cabin-like touches add to the chic charm. the royalton feels like a purring jaguar that has really hit its stride again. highly recommended especially given its location.',happy
id19103,' the hotel was great. the location above a whole foods is terrific. it is a bit of a walk to the waterfront but seattle is safe and clean. room was clean and the soaking tub very nice. sheets towels and room above average for a good value. also quiet and good service.',happy
id19104,' i have stayed at other hotels in the osu area but on this trip i decided to try holiday inn is newest express location. and im so glad i did...this is a new (--month old) hotel that literally sparkles. my room was spotless. i especially liked the choice of soft or firm pillows and the bed was one of the most comfortable hotel beds ive experienced in a long time. i slept well despite the fact that my room faced olentangy river rd. breakfast offerings were unusually plentiful. there was even french toast and sausage. too bad the toasted oat cereal was a little stale but that is the worst thing i can complain about. check in and check out were a breeze thanks to the friendly and courteous staff. unfortunately this was a quick late arrival-early departure kind of trip and i didnt have time to enjoy the business center or other facilities but ill definitely keep this location in mind when im next in columbus.',happy
id19105,' i recently stayed at this hotel when i attended my boyfriends graduation from lackland. the other reviews are right...this is the closest hotel to the base. it took less than a minute to get there by car. this hotel had both good and bad things about it. the location for me was great and you were also about -- minutes away from downtown san antonio which wasnt too bad. the price was the best i could find ($--.-- a night). the staff was friendly and helpful and the free continental breakfast was good too (waffles bagels juice tea coffee fresh fruit muffins cereal etc). the rooms were average typical for a hotel in my opinion. the only real downfall is the cleanliness of the rooms. the room wasnt bad but the bathroom was a little dingy and the housekeeping service was pretty poor. i stayed for - days and my bed was only made one time and i rarely got new towels. it seemed like the only thing they did in the room was empty the trash. plus i found a couple ants in my room and so did my friends in theirs. i guess to sum it up if you can go with the flow and dont have to have the perfect hotel room then this place will suit you just fine. however if you have to have the best of the best then you will be disappointed. i am planning to go back and see my boyfriend in september and i will most likely stay here again.',not_happy
id19106,' stayed - nights with my two grown up sons we had a queen suite which was very spaciouswith a good size bathroom too.the staff on the desk were very helpful and there was a lot of cleaning staff which would explain the cleanliness of the hotel and rooms. location is great with the subway so closeand zuckers bagels over the road is breakfast heaven best coffee i had in all ny. the cafe below is run by the hotel where you can eat good food in really nice surroundings. at the cosmo u dont just get what u paid for u get much much more.',happy
id19107,' i was extremely pleased with our stay at the best western plus independence park hotel. my daughter and i thoroughly enjoyed our week in philadelphia and much of that was because our “home base” (this hotel) felt just like that. the smiling faces of the staff with their warm greetings professionalism and true desire to help their guests were evident from the start. in the morning at breakfast at the front desk and the hard working housekeeping staff who keep the place clean and in tip top shape. a very nice wine and cheese reception on wednesday evenings is a nice added touch too! i look forward to visiting again in the future and you can be sure that the best western plus independence park hotel will be my hotel of choice! i will also be to recommend this fine establishment to others who may ask where we stayed. this hotel is in a wonderful location convenient to all of the historic sights and other attractions and many great restaurants. also i parked my car in the reasonably priced garage around the corner and did not need it again until five days later for the drive home. who could ask for anything more?',happy
id19108,' i stayed at the radisson on a sunday nite as i had an early flight the next morning and did not want to deal w-traffic in an unfamiliar area. as i am not familiar w-the area i used priceline for picking a hotel. i got the radisson for $--. i dropped off my rental car sunday evening took the rental shuttle to the terminal for hotel pick up called the hotel to say i needed a lift and the driver was there in two minutes. (literally!) check in was very quick and the desk clerks were very helpful--especially w-airport info. i was already checked in w-the airline and only had carry on bags but didnt know how long security would take. they were right on w-their information. they take reservations for their shuttles in the morning which runs on the hour. evey half hour may be more convenient but not a problem. i looked at the clock as the driver pulled away from the curb and again when he dropped me at terminal a. seven minutes! very quick and convenient. i was given a room w-two double beds. the room was neat and tidy w-no strange odors. the bathroom was clean w-plenty of towels. there was a coffeemaker and coffee as well as a mini fridge. the room was also very quiet. a quiet room is high on my list of must haves. all in all this hotel seems to be older w-some updating done to it. it was more than adequate and convenient for an airport hotel and one nights stay. i would recommend it and would stay there again.',happy
id19109,' i work for a fortune --- company here in san diego who holds a lot of events - meetings - dinners - outings at grand del mar. in mid-december ---- i went w- a group from work for a holiday luncheon at club m. while the waitress was serving the -st round of drinks she spilled a whole glass of white wine on my new marni handbag (i had rec’d it as a xmas gift from my boyfriend the previous evening). the management was apologetic and offered to send it to the cleaners but since i had another holiday event that evening i told them i would take it to the cleaners myself. they were fine w- that and agreed to cover any cleaning costs. i took the bag to margaret’s (the premier cleaner in sd) and spoke to their leather expert. they cleaned the bag but the damage was irreparable. i was told that if they dyed the bag (super soft dark green lambskin) they would have to re-color the entire bag and it may not cover the stains and definitely would change the texture (not acceptable to me). gdm refused to compensate me for the bag saying that they couldn’t be sure that it was authentic. the gdm offered me $--- for the bag and $--- for the cleaning costs that i had incurred. i reluctantly agreed and then the gdm immediately said that they would “have to do more research”. i ended up sending the bag to the marni headquarters in new york and received a letter of authenticity from the national sales director. the bag’s replacement value was just under $-k. i filed a small claims case against gdm for $--- for the purse (which i thought was equitable) + $--- for the cleaning costs + shipping to-from nyc. our court date was a couple of weeks ago and while the case was being heard the gdm’s representative lied under oath. i was awarded only $--- (which didn’t even cover the cleaning costs!). later that day my supervisor called tom voss (pres of gdm) because of the way i had been treated by gdm. mr. voss agreed to pay me an extra $--- but was to paraphrase my boss not a very nice guy to deal with. bottom line my employer gives alot of business to gdm but they don’t seem to value that relationship or to operate at a level that you would expect such a high tier property to conduct business at.',not_happy
id19110,' - day stay in a twin double room on th --th floor. the hotel was very quiet but the rooms smelt of smoke and were very dark. but the rooms were clean tidy and well equipped with flat screen -- inch tv minibar and cd-radio with mp- connection. some staf',not_happy
id19111,' great location downtown near quality shopping and eating... even has an improve studio nearby. very nicely maintained modern hotel with top notch staff and a great restaurant.',happy
id19112,' the location is good closed to union square and the major amenities but the room are terrible. too old small and noise the bathrooom has not fans. i think boutique hotel has a different meaning the ratio between quality and price is very low.',not_happy
id19113,' we love the design of the embassy suites rooms. they are truly suites with a bedroom door so the kids can sleep on the sofa bed and stay up late and watch tv without disturbing us. this was a good stay. rooms a bit worn but nice the pool area was clean and the breakfast was good. the price for the hotel was great. the only negative about our stay was that there is a charge for high speed internet (--.--). many hotels are offering internet at no charge....',happy
id19114,' we stayed here one night after flying in to denver. it is well located near the airport. the room was clean and roomy a good breakfast was served. the only problem we had was someone above us making a noise into the early hours of the morning. eventually we rang reception and complained and the noise quietened down. apart from this it was good we looked for the bullet holes in the door that an earlier report had spoken about but did not find any.!!!!',not_happy
id19115,' my first experience with a w and probably not the last. arriving early we were upgraded to one of the w named rooms whose designation escapes me at the moment. (methinks they go a little overboard with all the w lingo) check in was fast and efficient and the bell staff very good and quick. the room was large with a large sofa king bed desk flat screen tv robes and a huge bathroom. the condition of the furnishings was very good with no wear and tear noted. one note if you are somewhat less than agile the bath-shower required quite a step over the edge. views from the upper floors are good with three sides offering a view of the sound and the fourth of central downtown. corridors are not well ighted as is typical of a w but more than adequate to find the room and elevators. the bed was comfortable although dealing with the - or - pillows was a struggle. the location is excellent for shopping and sight seeing. the public market with the flying fish and many other shops is about - blocks away and the spectacular public library one block over from the hotel entrance. there are many restaurants nearby as well as what seems to be hundreds of coffee shops this being seattle. from what i have read before this w is more or less typical of the chain. i recommend it to those who wish to be near the heart of seattle and would stay again on vacation or business.',happy
id19116,' i was quoted a rate of approximately $--- but was placed in --- which was no larger than my walk-in closet at home - price clearly did not reflect room. there was no towel rack in the bathroom other than the one above the toilet - so where do you expect the hand towels to go - not by the sink. the shower door fell from the hinges when i attempted to close it. neither of us was able to reassemble the fifteen pound door. the water control for the shower had no handle and would have been work for an elderly person. upon arrival the front door attendant was engaged in conversation with a girl and made no effort to help us with the bags or open the door. that was the same response at our time of departure. also upon our arrival dressed in boots and jeans we asked the front desk about the attire for the steak house and met with well that is fine if youre not self conscious. not quite an answer and very sarcastic and condescending. also the valet price quoted on the internet shows “$-- per night but i was charges “$-- per night - which really wouldn’t matter except for the many other problems we experienced. the bakery was excellent and the service was impeccable. our room was clean and the lobby was beautiful. this was a tremendous disappointment. the front desk refunded a portion of the price stating “i don’t know why they would put you in that room. we try never to use that room.” in conclusion i spent $---.-- on a room that would have been more appropriately priced at $-- per night - at best.',not_happy
id19117,' we flew in from nyc to celebrate my girlfriend is birthday. i tend to select a particular hotel-b&b based upon what i intend to be doing when at that destination. for this particular weekend i knew we would be doing extensive city exploration dining out and very little if any hotel hanging out. so with that in mind this location was perfect. this is not your typical cookie cutter hotel with the standardized rooms but rather due to the type of building and the restoration of it most of the rooms have little in common based upon viewing the fire escape floorplans. our room was on the -th floor and had a typical hotel room layout. the bathroom was clean room was clean and the heating and air conditioning worked well. the hotel is about two blocks away from either the north end statioin or haymarket both orange and green lines. we took the blue line in from the airport and used the t to hit some of the outer parts of the city. the north end seaport beacon hill quincy market are all within walking distance. i was keeping this weekend celebration in line with an italian flare as the north end is filled with many typical italian restaurants. i choose to dine at two that are not so typical but rather very romantic and cozy. marco on hanover and carmen on north street. both are small cozy very romantic and not main stream. i did not have the opportunity to dine at the hotel restaurant but it seemed to be a nice place. the area is filled with various sports bars as the td center is a few blocks away. if i were to return to boston in the future i would have no problem staying here again. i was very satisfied with the service and value provided. i have no complaints. if you like that smaller hotel feel this place is just fine.',happy
id19118,' we arrived by train and after a short walk we were quickly checked in to our room. the staff were really helpful and offered some great advice on what to see and how to get around. the room was comfortable and a good size but our view was just the windows of other rooms. this meant we had to keep the blinds down for privacy. the afternoon wine tasting was a great way to meet other travelers and pick up tips for the rest of our holiday. the restaurant served good breakfasts and dinners. the interesting bath robes are a nice touch and made for some great photos.',happy
id19119,' i just had a three night stay. we moved to the hotel after a dispiriting night at the tribeca grand making reservations to change at --pm and choosing smyth in part because of the cheerful patience of the reservations desk as we dithered considering the hour. we arrived at about -- in the morning were greeted by smiling bellmen and a courteous desk clerk who got us into one of our rooms after a short wait for housekeeping to check its status despite the early hour. coffee brought to us in the lounge as we waited! the concierge was terrific and gave us some great ideas for walks and reservations for meals which helped make the weekend a stellar one. i liked the hotel furnishings and rooms and all the typical things on a “nice hotel” checklist (including quiet) but a huge part of what made it a great stay was the exceptional politeness professionalism and efficiency of the staff – right down to getting rooms cleaned in the short windows when we remembered to take door tags off. kudos to all of them and to the management that is required to keep an operation running like that.',happy
id19120,' after reading many reviews on tripadvisor. me and my girlfriend left the uk for our first stop on our holiday of a lifetime. we did so going to san francisco with a worry about the westin going off previous reviews! these worries were needless. as soon as we arrived we were bowled over by the grandness of the hotel lobby. during check in the man on the desk was very helpful and spent time finding the best room available to house us in. we were given an end room which had amazing views of union square. the hotel is a historic one and consequently so too are the rooms. ours was huge with of course the heavenly bed which is truely heavenly. the bathroom was on the small side but not worth a moan. you can hear the noise outside from cars and cable cars but this is san francisco if you dont like it go somewhere else!!! the rest of the hotel areas are well maintained and very nice. this hotel also offers the best location bar none. cable car stop right outside. and walking distance to all the main shops. macys bloomingdales etc. all in all a great stay. leaves me wondering where have all the moaners been staying? it cant be here. go for an end room you will not be disappointed!!!',happy
id19121,' the hotel is large and comfortable for a one day conference. the staff is the best part of the hotel aside from it is location next to lax. of particular great service were our attendants for the day sami afif and his staff of elias moscoso and estela estrada who really went out of their way all day to make it a most comfortable and successful conference. we are very pleased and look forward to our next meeting at the sheraton gateway! we would gladly recommend the hotel to our association members.',happy
id19122,' i took my nanny and kids (- & - yr old boys) to the ritz for a long weekend to enjoy the magic of san francisco. mission accomplished. the ritz is in a great location - in the heart of nob hill just a block away from the powell street trolley and around the corner from chinatown. rooms were clean - and nice. there was a dvd player which was very appreciated! kids really enjoyed the indoor pool and i enjoyed the jacuzzi after a day of trekking up the sf hills. i would not go back there with children again. perhaps i was hyper-sensitive about my rambunctious boys but we just didnt fit in. there is definitely snobbery in the air; down-to-earth the ritz is not. there is a balance between welcoming hospitality that does not compromise quality - and an overdone level of service that is forced down by management rather than a genuine expression. the ritz on the nob was the latter. parking to the tune of $-- a day is ludicrous. unless they were going to spit-shine my car daily perform a tune-up and leave a chocolate on the driver is seat there is no way i was going to throw that kind of money down the drain (or a cement garage). so....i parked at st. mary is square just a block down the way where they charge $---day - but if you go on the weekend and time it just right youll only pay $- for saturday and $- for sunday. that is what i did - and my car didnt know the difference. hail to st. mary! between that and the wi-fi charge yes i did feel like i was nickel and dimed. cmon....do you really need to charge $-- for wi-fi just because you can ? i mean really ritz....it just leaves a bad taste. if you are going there as a couple to splurge for the weekend and enjoy san francisco then go for it. just be aware that there are men in short khaki shorts pink polo shirts w- argyle sweaters draped over the shoulders....and shiny loafers w- no socks - that are sipping tea in the lobby....legs crossed.',happy
id19123,' glad this was two complementary nights because if we were paying we would not be happy campers...... poor lighting....crummy shower...really crummy hair dryer and iron and ironing board. marriott might want to take a look at this location.....not typical marriott!',not_happy
id19124,' stayed a week. location is midtown east not far from rockefeller square and walking distance (or short taxi) to broadway-times square. at least one subway entrance within a block or two if that is your preference. charming old world (european) decor in the hallways but the room fittings were not run-down by any means. for the price the rooms are (by new york standards) a decent size. great location friendly staff and enjoyed both the complimentary daily breakfast and complimentary evening wine & cheese. my one warning would be: if you are a light sleeper consider avoiding the cheaper lower-floor street-side rooms - the noise on e --th starts early and continues late (two popular bars are right outside the hotel door - monkey bar and bills). you will probably get used to the bustle but maybe not. i am not sure why the hotel cant-doesnt upgrade the room soundproofing for these rooms facing the street ... i stayed at a hilton homewood right on an interstate and it was far quieter than this room.',happy
id19125,' when i arrived at the hilton times square i was expecting an nyc room; but to my surprise the rooms are probably the largest ive seen in new york. they also provide slippers water and complimentary robes in the room. im a frequent business traveler and im thinking i finally found my hotel in nyc.',happy
id19126,' i have found holiday inn hotels to always be clean and comfortable. this was no exception but what we liked most was the location. - blocks from fisherman is wharf and walking distance to pier -- and other atrractions. would stay again and reccomend.',happy
id19127,' stayed at the westin book cadillac. it is much better than the reviews indicated. first rate. not a single problem. large room. excellent bed. good view of ambassador bridge from room window. middle rate-scale room with senior discount. doormen were excellent and helpful. check in was a breeze. the restaurant roast on site was first class. great meal professional waitstaff. got us out for our quick and easy walk to the michigan opera theater to see rigoletto. walked back to hotel after the show. plenty of helpful cabs around but wanted to walk. city was sparkling. not that it was perfect but you have to believe in detroit--it is just too beautiful to lose. the gorgeous river the people mover provided us with great views. breakfast in book cadillac was unique with granola pancakes and fruit. day after rigoletto we went to the detroit institute of arts to re-visit the diego rivera fresco court--which is world world world class. in about -- hours we arrived by amtrak stayed in a first class hotel saw an excellent opera toured downtown spent the afternoon at the dia and then amtraked home. wish i had season tickets for tigers lions and the opera and i would stay at the book cadillac anytime.',happy
id19128,' if you plan to do a drive and sail from this hotel think twice about it and then find another place. we drove from tucson to san diego the day before we were to sail on a special package deal to take us to and from the ship. when we checked in they did not offer breakfast like others had done before when we did this till i asked about it then got a voucher. we were told to park at the building where our room was located. nothing was given to us to indicate our car would be there for the entire week. when we were picked up the next day and taken to the ship my husband asked how to contact them when we got in we were told oh we dont pick you up it is too congested. so when we got on board we called and they said if they had the shuttle available that maybe they could pick us up but we would have to make arangments in advance. we said we wouldnt be able to contact them till we docked which we did and they asked when we would be off told them - am got off at -:-- and no one there. called and they said he left because we werent there. anyway finally came at --. when we arrived at the hotel our car was not where we had parked it. after searching all over my husband found it two building over and back against a wall and unlocked. when we questioned the desk they finally had an assistant security man tell us that they had to pave where our car was parked and had had it towed. evidently the left hand doesnt know what the right is doing in this place. we had no way of knowing if any damage had been down in towing it and had a --- mile trip to make across the desert. other than a sorry nothing was ever offered.',not_happy
id19129,' everything i needed was right in the area buses and trolleys and the fares are very reasonable for a day pass of $- you can ride the busses or trolleys all day long. the alamo was right net door the room was clean and the staff very friendly and helpful. i would stay there again dawn r',happy
id19130,' this was unquestionably the best hotel experience i have ever had (in my relatively short time on this planet). we stayed for an altogether far too brief visit in the heat of the summer towards the end of our honeymoon. the arrival was smooth and note perfect - we were ushered to our room without delay and within a short time we were relaxing in the club lounge enjoying afternoon tea overlooking central park. the room itself was stunning beautifully presented and above all sizeable. on one particular evening we arranged with the hotel to go to a theatre show and dinner before-hand. the concierge arranged everything - including recommending a high quality and convenient option for our meal and arranging tickets for our chosen show jersey boys. on our return to the hotel room we entered to find the soundtrack playing in the bedroom with a personalised note explaining that they had given us a copy of the soundtrack to keep for the future. great service! although in reality an expensive option if you are a frequent traveller to nyc the one-off weekend away or get-together is perfectly served by this stunning and welcoming hotel. there are few hotels that aim for a personal experience such as this and even fewer that achieve it. without question the ritz-carlton meets and often exceeds those aims and the cost feels justified; ulitimately that is what any guest wants.',happy
id19131,' having stayed here last yearwas pleased to see that yhe standards are as good as ever.stayed in - bedroomed suite which is truly enormousparticularly by n.y standards.reception staff very helpful and doormen really friendly.head doorman brilliant in arranging limo service at extremely competitive price(we were going to brooklyn to join cruiseand had been warned that not many taxi drivers knew the way!!) but ours even asked if we wanted to go via brooklyn bridge or tunnel(price for either had been agreed with head doorman.)also love the -nd floor lounge which is always peaceful and with complimentary coffee is a great place to relax after a hectic day first class location for all the sights-shops coupled with the excellent room space and service make this the only place for us in new york(the cost is pretty reasonable too',happy
id19132,' the hotels location is great! the hotel was under construction when i was there but you couldnt hear any of the noise or anything.',happy
id19133,' my husband is a marriott rewards platinum member and we had a free night certificate so i thought it would be fun to take the kids for one night to see the fireworks on the fourth of july. got there about --:-- and valet parked the car. we were blocked into a larger harbor view room - thanks for the great upgrade! we had been previously told all they had available was city view standard rooms but i had called requesting a larger room. they were kind enough to give us a room on the --th floor (there are -- floors) with a lot of space. our room wasnt ready until about -:-- so we had lunch and walked around the harbor and the shopping mall. the hotel is really typical marriott style - nothing great really. we have stayed in lots of nicer hotels and resorts so this is definitely not a ritz. for one night it was fine. our bed was very comfortable and we got two rollaways for the kids. those were just okay - once again not as nice as a ritz but fine for a child for one night. the staff was nice enough - except the guy bringing the rollaways acted like i was bothering him to bring another one. they were obviously very busy so really it didnt bother me. i also had to ask for extra towels (there were only two in the room and - of us) and bath soap (there was none) as well as foam pillows (were allergic to feather). the extra towels and foam pillows were on our reservation but once again i know they were busy. the view from our room was great - we watched the fireworks and the huge crowds. i was glad to watch from up high as i would hate to be in such a crowd with my kids. i saw one person was even shooting a roman candle from the crowd - um that must be illegal??? we had no noise problems really - slept well. got breakfast from room service which was fine. i thought the prices for room service were very reasonable as well - a ritz would have been twice as much for breakfast. plus we had a buy one get one free platinum offer so one breakfast was free. we took the kids to the indoor pool the next morning for a quick swim. it was super crowded. it is a pretty basic hotel indoor pool. overall if you want a good view of the harbor it is a good choice. i dont think wed do it again over a holiday weekend but really i wanted a night away (we live only about a half hour away).',not_happy
id19134,' it was my daughters --th birthday celebration. we arrived at the hotel saturday morning --:--. a very helpful man named mike checked us in and told us that they would give us a call if our room was going to be available earlier than - pm. we received a call about - pm and returned to the hotel for a quick check in at the front desk our room was on the --th floor and a great room. comfy bed pillows and large. great location helpful and friendly staff.. thanks so much for a positive experience.',happy
id19135,' the spot was definately the highlight of the trip. the worker put me in a handicap room and when i requested to be changed to a room with a closet he proceeded to inform me that it is company policy to give away those rooms. the second room was better. it was quite and had a closet and a shower curtain however it smelt of moth balls. all in all it was a place to shower and sleep while i stayed in la for work. i would definately not recommend this location. although conveniently located the last update was probably the early ---- is. all week long there was a sign signafying a wet carpet. really lacking in the welcoming atmosphere. i have paid much less for a way better experience. the lobby is beautiful but the rest is lacking.',not_happy
id19136,' we are members of the ambassador rewards program and received an upgrade to a large - room suite at check - in. complimentary fruit bowl and bottled were delivered to us. the bedroom was big comfy king size bed was perfect and furnishings well appointed - desk bureau with flat screen tv. free wifi as well informational computer provided (no internet unless you paid for it) nicely renovated bathroom with separate shower and bath tub. no problems with water pressure even on a higher floor as mentioned in other reviews. living room area was large with several windows over n. michigan ave. we were up on the --th floor and during the day could hear sirens from street level but it was quiet at night. this room would be useful for a longer business trip or a family needing the spread-out space. bigger flat screen tv here. furnishing in this room was a little drab. there was a second bathroom too!! all staff were helpful and the concierge reserved architecture boat tour for us. the eno wine cheese and chocolate bar in the hotel was a terrific and taste-y date night evening. recommended. ps. the pool is closed for re-furbishing reopen date still tbd. guests from intercontinental can use the pool facilities across the street at the marriott. we didnt.',happy
id19137,' dont get me wrong this hotel is an absolutely great place to stay. for the price however there were several missing elements. wi-fi was problematic valet lost my car for -- minutes and an afternoon tea for two cost over $---.--. as far as the room goes everything worked (except the wi-fi) and was comfortable but the room seemed to be old and worn. again it was fine but not up to expectation. the room was clean but it was not ---% clean. there was dust the toilet surface was clean but not under and behind the seat the remote had something on it and all mirrors had streaks. there were also - pieces of paper under the bed. i really did not mind all of these problems but i did not expect to find them at this hotel. i have stayed at hotels below $----night which were perfectly sanitized and that is what i would expect at the --s. it would be easy for me to write a long list of the good features of this hotel. it is a great place. i do believe however that these issues are important.',not_happy
id19138,' where do i start? the pod was fantastic! i had reserves prior to our stay about room sizes noise etc. but having stayed for a week in our queen pod over new year ------- i must say we absolutely loved it! i am - - and had no problem in sleeping in the very comfortable queen bed. the rooms are quite small but are well arranged and we found lots of places to store our clothes. bathroom and shower were great. the room was cleaned every day without fail and we found the hotel overall was very clean. the pod is located perfectly with a short walk to all major sights like rockafeller centre times square central park and has some very nice small restaurants just around the corner.... concierge were very helpful (rafeal was great!) front desk were also good in sorting out a minor problem with the room charge. the pod helped us have our perfect holiday in new york. we loved it and the city and cant wait to come back one day! i would recommend the pod very highly. ps best steaks in new york city are at ben bensons a walk over the brooklyn bridge is a must cirlce line ferry trip was amazing bodies was very interesting walk through central park morning star cafe does the best pancakes for breakfast essc next to the pod is a great place for sitting at the bar and getting drunk!',happy
id19139,' big elegant old hotel. bed quite comfortable. but indifferent service for such a big hotel. bathroom only okay not fancy. a decent deal at a low price (less than $---) but not worth higher price.',not_happy
id19140,' we booked this after changing hotels after reading bad reviews. this was recommended to me by friends who stayed there two years ago. we booked a suite - with two single beds and a seperate living area. cant fault the room yes its not modern but its a ---- is art deco hotel if your looking for glass walls and stainless steel bathroom fittings then try the w hotel next door. our room had a lovely charm to it and yes the bathroom is small but it more than enough for what you need to do in it. i pre ordered the balloons and cupcakes for the room upon arrival they were not there unfortunately but one call to reception and marla edgar came up within --mins with them and also a breakfast and cocktail voucher which was unexpected but very appreciated. the staff from the reception desk to the concierge were very helpful and polite. my only complaint was the price of the wifi which we didnt use at nearly $- for --mins is excessive and i noticed upon checkout you can become a member of the hotel for free and one of the perks is free wifi. so i will look into this if we ever return to new york. overall i would highly recommend this hotel its right on the doorstep of times sq and is perfect for sight seeing.',happy
id19141,' stayed here for - nights and was upgraded to a suite. huge room by nyc standards well decorated large bathroom and glass shower. ive stayed in several much more expensive hotels in nyc and the rooms could not match this. restaurant had amazing food went there for lunch almost every day and sat outside. tuna tartar was phenomenal. service staff were great and had a anything you want you get attitude. bar was good in the evening however there were a few nights were corporate or group events were taking place. bar is undergoing a change of ownership but judging by the layout & the rest of the hotel standards im sure it will be great. friendly bartenders. lobby was also nice friendly and had a cool vibe. location was great walkable to most of the restaurants and bars we wanted to hit. highly recommend it.',happy
id19142,' the candlewood suites hotel was a perfect choice for our one week stay in nyc. i am a person that loves to walk so i was amazed by the short walking distances to so many sights and attractions of nyc. furthermore it is very close to penn station which is perfectly connectd to jfk airport. here a few examples (all walking): times square: -- minutes penn station & madison square garden: -- minutes --th st (shopping & macy is): -----min empire state building: less than - min from macy is rockefeller centre (with top of the rock = best view in town): -- minutes ....from there a few more minutes to central park the high line park is also in proximity to the hotel. i loved the location for the fact that you could just go out in the evening at any time and walk towards times square and enjoy the rush of the city walk on the many avenues or see a play in one of the broadway theatres in your neighbourhood. if you want to go to southern manhattan you can just take the metro the closest station being on --nd st and -th avenue. the hotel is an appartment hotel so the laundry and towels are only changed once a week by them or on request. all you need is to call the reception and within a few minutes theyll bring you fresh towels. generally i have to say that the reception was fantastic. they were always helpful and friendly but not overdoing it in an annoying way. if you need something they are there and theyll help you if you dont need anything they wont bother you....and that is what i want. the rooms are not too big but really enough for a couple. the bathroom has a bathtub there is a small kitchen at the entrance where you can prepare yourself some small meals or breakfast and enough place for a nice table to eat. and most importantly: it is clean and all looks pretty fresh. the building is a very slim and high building (only - rooms per floor) and surrounded by other high rise buildings just across the street. this means that from most floors your views will be limited to some other windows. however on the entrance side (--th st) the appartment building opposite is still under construction so try to ask for a room on a higher floor and when youre lucky you might still enjoy a nice view facing south (including the empire state building). the candlewood suites really where a comfortable nice place for our one-week stay in nyc. when you stay in a city like nyc you want to be close to the hotspots but also have a quiet place to relax....and this is exactly what you get (in our case also for a reasonable price). we would definitely come back again!',happy
id19143,' this is a great place to stay when you want to be outside of the downtown area. staff is extremely friendly and helpful. rooms and bed are comfortable and the hotel is never noisy. i got a business style room for $----night which i thikn is is a great deal for chicago. red line train is about --- mile walk. there is a lot of retail restaurant and bar choices within walking distance. the only negatives for me are valet parking and old style tvs (need to update to lcd).',happy
id19144,' stayed here in october and really enjoyed it. the room although extremely small was clean and charming. maybe a room with a view might make a difference in staying here again - we had the view of a brick wall. but the location was great!! and it beats staying someplace like the hyatt.',not_happy
id19145,' unfortunately a collegue already set this hotel up for a business trip. never would have stayed if i had read the reviews. this is the feedback i provided to westin customer service. i just spent four nights at the westin columbus ohio and felt compelled to provide feedback on my experience. the short story is the hotel does not represent your brand like the other properties i have stayed at. the lobby is beautiful and well maintained. my room was #---. the bed is the bed and that was the highlight of the stay thanks. the room comfort the desk chair was very uncomfortable to the point my bottom went numb with in -- minutes. the room was dimly lit to the point that it was difficult to see to iron my clothes. the iron had build up but did not leave dirt on my clothes. the coffee maker i admit i am a coffee snob and i want my first cup before i leave the room it was filthy significant build up in the water compartment filter holder carafe and burner. i went to a starbucks to get coffee maker cleaner to use before the next morning what came out was disgusting. the bathroom was what inspired me to send this. the lights over the sink showed cobwebs and the middle one had a black blob of something on it i tried to clean it with a cloth and it started coming off. the shower had a build up of mold in it. i realize this is an older property. my first morning i noticed some discoloration on some of the tiles but thought its just the oldness the second morning either i was more aware or i just looked harder but thinking no way would a westin have mold i decided to pick up some tilex mold remover that day just to make sure (i dont often complain). sure enough after i treated parts of the shower the grout cleared up. so i went after it only to notice on the -rd morning that the area between the door frame and the shower basin was solid mold. at this point i reported it to the front desk (he was the night clerk) he involved a gentleman in a uniform and they told me that they would take care of it and also fix the toilet that wasnt working well. they did offer to move me but for one night i told them cleaning the mold would suffice. upon return that night i saw that the toilet was working normally and that significant cleaning had taken place but there was still mold present in the shower. i went ahead and stayed in the room and mentioned again to the clerk when i checked out that the problem still existed. i havent even told you about the many disinterested employees the inability to get a paper delivered to my room in the morning and receiving my neighbor’s bill one morning (how did he get $--- rate when our corporate rate is $--- hmm). i have canceled the stay for next week for myself and working colleague and will be reporting the conditions and lack of serve recovery to our corporate travel connections. sincerely',not_happy
id19146,' i will be the first to admit i am a hotel snob. we usually stay at -.- or - star hotels because they provide the luxury we want in a vacation. this trip i took my daughter and her friends to san diego for her --th birthday. we were a bit late booking our reservation and most everything was full. the girls really wanted to stay near mission or pacific beach. i found this little gem on tripadvisor and because of the other good reviews i called them to book. the young lady that i spoke with on the phone was wonderful. when i told her what our occasion was she put us in a second floor room with a partial view of the ocean. upon checking in the staff was very friendly. another family member who lives in la met us there and they were more than to give her a parking pass along with ours. the only negative for the whole trip was parking and it was really not that bad. if you get in late you may have to park on the side street or in the lot behind the hotel. however unless you are at a resort this is the norm for a beach area. our room was spacious and because we had an extra person - total we were able to get a roll-away and still had plenty of room. the room was very clean. there was a microwave and a small refrigerator. there were only - towels in the bathroom but they sent more up within minutes of our call. during our stay there were no noise issues at all. it was wonderful to be able to walk right down the sidewalk to the beach both during the day and to have a nice walk at night. we were able to rent bicycles for a whole day and when we needed a break we were able to park them just down from our room. we visit san diego often and have our favorite places to eat. the hotel was within walking distance of these. of course the girls got a little too much sun but we were able to walk to a nearby pharmacy for supplies. all in all we had a wonderful trip. thanks to the staff at pacific shores inn we would definitely recommend you! :)',happy
id19147,' if you want to stay in the area of san diego but not too far this is the perfect location. affordable comfortable and few minutes away from the center of the city by car. and also not far from sea world mission bay (park) and mission bay beaches where beginner and more advanced surfer will find good spot.',happy
id19148,' easy to find and well placed we found the hampton staff to be friendly and helpful. the rooms (stayed in a queen room) are a tad small but big enough for new york. they are clean tidy and well serviced. in th past weve stayed elsewhere in ny and found staff unhelpful and a tad snooty - not here. the breakfast is a major plus- as vegetarians it was good that generally there was a veggie option. the location near the flatiron and west village areas is superb a neighbourhood feel to the place but near everywhere. our flight was later in the day the staff were helpful and kept them for us until late afternoon. all in all wed certainly reccomend for anyone staying in ny',happy
id19149,' other reviews suggested this to be a great hotel. for --- a night i had hoped for more. the carpet was shabby the gym was dirty with ripped plastic windows and very dirty sills. one piece or hardware had pulled off the wall in the bathroom. to their credit that had it fixed without being asked and the staff was courteous. it really is in the details while most were fine the few glaring errors detracted from this stay.',not_happy
id19150,' the room was overdone with air freshener and the furniture was beat up. the glass top on the coffee table had apparently been broken (it was missing) and the painted wood table that would have supported it was badly damaged. the desk chair was just a side chair (no coasters no height adjustment and very low at the table top). someone elses hair in my shower. the hot water flowed cold in the shower long enough for me to brush my teeth and other morning routines before it flowed warm and finally hot. the breakfast was routine packaged egg rounds and sausages but it was hot and the coffee was very good and the staff was very nice. not likely to return here.',not_happy
id19151,' great kimpton hotel that needs to be ranked higher on trip advisor!! it really is a great location as it is one block to neat p street area and a quick walk to both dupont circle and convention center area. lots of great restaurants nearby. service here is second to none!! will be back again soon.',happy
id19152,' we have actually stayed here twice in the last - weeks. although i wish they had free parkingand offered a free continental breakfast i still will give them - stars for the servicecleanliness and comfort of the room. my stays were with priceline at very reduced ratesand that made no difference that we could see in the courtesy and attentiveness of the staff. they do offer a free shuttle service to the galleria mall.',happy
id19153,' yes they recently upgraded the lobby area and it looks hip and sleek. turn the corner to the elevators...and you are quickly brought back to the ---- is. the elevators are slow and there simply arent enough of them. they do not run on express speed. the rooms and hallways have old dated wallpaper. the rooms (including the bathrooms) are very small. no wireless internet only old fashioned ethernet i did not have a hot shower luke warm at best with the setting all the way on hot. this is not a luxury hotel. i know it is hard keeping older properties up to date and they do a great job keeping this hotel clean but it is starting to show its age and no amount of lipstick can fix this.',not_happy
id19154,' i recently went to this hotel with my husband and two small children. we arrived at --pm after a longhaul flight only to find the person at the front desk with no manners. we didnt get a lugage cart or anyone for that matter to help bring the suitcases upstairs to our room. the room itself was dark carpets dirty and to top it off the toilet had pooh in it. i didnt want to walk barefoot on the carpet or sleep in the bed without covering it with the blankets i got from the plane. the only good thing about it was its location for the metro but the transport system is pretty good in new york and im sure there are plenty of other hotels near metro stations. the pictures on the hotels website makes it look a lot nicer than in reality it is old dirty and in need of major renovations. the noise from the pipes when the heating was on or when we turned on the shower was scary! stay away if you can.',not_happy
id19155,' well what can i say about this place. friendly helpful staff trouble free speedy check-in and a large exceptionally clean room with inclusive free wi-fi breakfast drinks and snacks! this place is superb value and i cant wait to come back. me and the girlfriend came to thd us from ireland and also stayed in hotels in new york (un plaza hotel) and in chicago (central loop hotel) and in our honest opinion this place was far superior for less cost. almost afraid to rate this place too much incase i cant get a room when we decide to come back!',happy
id19156,' i am partial to grand hyatt beds so i will go ahead and say they are some of the best out there. i visited dc with my parents for the weekend and upgraded my room to a massive conference suite. the hotel is in a great location for sightseeing as we walked to all of the main attractions. i did not eat at the restaurant but the grand lounge had some really nice offerings. i also ate some appetizers and wine at the wine bar which was very nice too. the staff was so so as far as hyatt standards go i have definetely seen better. i especially noticed at checkout they seemed disorganized and i had to wait while a couple employees had a conversation. they mischarged me for my room but revised it once i pointed it out. i think i paid ----night for my weekend stay.',happy
id19157,' this was my fourth stay at this hotel in - years and every time i have revisted the hampton inn times square north it never fails to impress me from the moment i check in until the time comes to depart for home. the hotel is in a superb locationand even travelling with my elderly parents we find the short walk to times square and all the broadway shows or central park or the rockefeller centre a breeze. when travelling further away the subway staion is at the corner of the street and the m-- bus stops across the road. the rooms are always clean and pleasant and being able to open the window to allow fresh air into the room is an added bonus. the fitness room and the free access to computer stations in the lobby are also welcome additions. but the most endearing thing we find about this hotel is the warm welcome and friendly service we receive from all of the stafffrom reception to breakfast staff to chamber maids to managementnothing appears to be too much trouble even during the most busiest of times top class. a home away from home and cant wait to return again soon.',happy
id19158,' due to a delayed flight we had an extra night in ny and had to find another hotel due to ours being full. as this was just down the road and the price seemed just about reasonable we checked in here. we were placed on the -rd floor and although i asked for a higher floor this apparently wasnt possible. ive listed a few things we liked-didnt like...... - the first issue we had was that upon opening the door to the room it didnt open wide enough for our suitcases to go through. we had to go through sidewards - although we did find this quite funny. - the bathroom was the smallest bathroom i have even seen in a hotel. absolutely tiny. - the fixtures and fittings in the bathroom looked old. like you would see in a hospital. - the room was very noisy with car horns being heard all night - the heating made a dreadful racket and to allow us to sleep we had to turn it off. although that meant we woke up a little chilly. on the good side - the location is good - it has lots of history (if you like that kind of thing) - they had bath and body works toiletries which were nice - the bed was huge! i can see why some people like this hotel. but it wasnt for us. if we were to visit nyc again we wouldnt stay here.',not_happy
id19159,' ive stayed in smaller places but this room really felt cramped for one person. think cruise ship cabin small cruise ship cabin. the bed was comfortable but the sheets were very thin and cheap. that was a real disappointment. i would recommend replacing the sheets as soon as possible. the bathroom was small as well but as a solo traveler it was adequate. i could never imagine staying in this room with another person. someone wont be coming out alive. minimal storage but again as a solo traveler it was adequate. the neighborhood is very busy on weekend nights with lots of screaming and noise coming from the street below. i was on -- and it was very audible up until about - a.m. on saturday. the restaurant is average for food and poor on service. my waiter took the order and never returned. i left a - dollar tip and now regret it. he really didnt deserve it. my biggest complaint would be the crowd this place draws. they all think they are paris hilton and are about as annoying as paris hilton. that is if paris was a large midwestern girl. overall it was a decent place to stay at a decent rate. if you are going to spend a lot of time in the room stay elsewhere. youll go stir crazy in these tiny rooms.',happy
id19160,' we love staying in staybridges & do so often. we were greeted by charlie who smiled & thanked us for our choice of staying in this staybridge. we stayed on minimal points & this hotel was a bargain with nice clean room friendly staff & comfortable bed yet we were treated as well as guests who paid a much higher prices. charlie also helped us out with some other requests which made our - night visit even better. there was roofing reshingling going on through our stay but it didnt inconvenience us in any way. breakfast was very good. we also recommend a restaurant that was within a few feet of the staybridge cafe south which opened up this month (june ----) which was convenient as well as had great food & service.',happy
id19161,' this w was a hotspot in dc. the staff consisted of helpful people and more noticeable tons of beautiful black women ( as well as a few other nationalities). but they all were on point and accomadating. the w treated their guest very special as this place is a regular spot for many dc residents. as guest we were given priority in reservations for lunch dinner and brunch as well as access to any and all parties occuring on the rooftop! we had the pleasure of being assisted by ms. krystal during our time at the w for drinks dinner and brunch. she was awesome! we will definetly return to this w for a fun filled weekend in dc! one down side was the expensive overnight parking at the hotel ($-- per night). but there were a few lots on the adjacent blocks with cheaper rates ( $---$-- per night).',happy
id19162,' this was my second trip to san jose and the second time i stayed at this particular hotel. the rooms are spacious and clean beds comfortable bathrooms very nice and the coffeemakers are excellent too! i love the service in the lobby area where you can print out your plane tickets - so helpful! my only complaint was that wed brought along some dvds to watch before sleep and found out upon asking that there are no dvd players anywhere in the hotel! found that a little weird but the tv channels are adequate and we lived. :)',happy
id19163,' we needed a place to spend the (last) night in the us before flying back to europe. so we were looking for a hotel near the phoenix airport sky harbor. we had some coupons for motels in this area which we wanted to use of course. first we tried the sleep inn but the unfriendly lady of sleep inn motel told us without a glance that the coupon-rooms were sold out and that there only rooms available for the full price which is in our experiences mostly not true. we said no to her and knocked on the door of the fairfield inn by marriott on block further. here we met this nice young man at the desk who had a complet different attitude towards our coupon. great he said than we can offer you half te price. so we stayed at the fairfield inn for about -- dollars without any regret. the room was clean the breakfast okay and we loved the pool and hottub. of course is this hotel nearby the airport and business area not a big vacation resort but for us it was the perfect (and cheap) last night of our -----trip in the us.',happy
id19164,' booked a room in advance but were offered to upgrade upon check-in for $---night. we accepted it and glad we did it! it was the cuties little suite old fashioned style like the hotel but everything seemed new. the atmosphere was great. the nice french press coffee from bodum reminded of home (denmark) the bed was comfy the bathroom clean. the staff was pleasant and the valet parking (although pricey as it is in big cities) worked well and was quick. a -- minute walk to downtown up and down the steep streets but we didnt mind actually loved it as we dont have it in dk...would highly recommend it - it gives a nice contrast to the modern city centre...',happy
id19165,' the most conveniet part about this hotel was its location on the lexington ave. from where everything in manhattan is a walking distance. the metro is just a block away and the -th ave times sq. and central park are all within ---- mins walking distance. amenities in the hotel are good. toilets are clean and the room is comfortable. internet was workin fine and the morning breakfast was decent . i found the prices to be on a lil bit higher side at $--- a night(incl taxes). over all i would recommend the hotel to busines as welll as leisure travellers.',happy
id19166,' good location. the common areas are in fine condition. the extras that came with the hotel were nice... free hot breakfast. full gym and lap pool downstairs. the rooms were in a bit of disrepair though. nothing major but it was several little things which that detracted from this being a truly nice hotel. it seems that it lacked the attention to detail that you would expect from a military hotel. if you are paying the member price i suppose you cant beat it. if youre paying full price im sure you could do better in the area.',not_happy
id19167,' our family shared a suite at the hotel for thanksgiving. the staff was truly friendly and kind. the breakfast was delicious the hour was unexpectedly generous and the rooms were spotless. great place to stay with a family that is traveling during a holiday.',happy
id19168,' we stayed for - nights at the amalfi. the staff were friendly and helpful ( made enquiries re baseball tickets helped with directions and how to get around ) the breakfast was great and so were the free drinks between -.--pm and -.--pm. the hotel and rooms were very nice. the bed was the biggest and most comforatable my wife and i have ever slept in. it was in a great location (across from the trump hotel ) and handy for the blue line that takes you to-from ohare. the only complaint we had was that the room was advertised as a city view room which was the reason my wife booked it as a surprise for my --th birthday. the room was at the front on the -nd floor and looked out onto a run down building. we asked to be moved however we were told that they only had rooms on the -th floor on the other side of the hotel which also looked out onto a building. dont know whether the view would be better from a higher level - however i think most hotels in chicago probably have the same problem. across the road was a blues bar and a harry caray bar. only a short walk to navy pier. on the whole a great hotel and would not hesitate about staying there again.',happy
id19169,' an older building that is still showing its age. rooms have been renovated and repainted but it feels like a much older property. service was very good housekeeping left a bit to be desired. interior of elevator was not vacuumed in the entire five days i was there. rooms have all new furniture but it is not being maintained well - ceiling fan was covered with dust. area is safe and close to a lot of shopping and restaurants with a few in walking distance. overall not a bad hotel just not up to marriott standards.',not_happy
id19170,' planned on spending christmas and new years in new york city rather than the cairbbean where i live... no im not crazy just a change of pace. i usually stay in the midtown-times square area whenever i visit the city but not this time. wanted to try something different. i got a great advance purchase deal as a member of tablet hotels and booked - rooms for our -- nights stay. upon arrival we were greeted with a wonderful smile and courteous reception of the doorman who took our luggage and showed us the way to the lobby on the -st floor. easy check in and we even took advantage of a room upgrade to a suite for another usd--.-- per night. i figured our deal was so good that i could add on the room upgrade and be comfortable in a larger room. all nyc hotel rooms are small. loved the room the cal or harmony in the room with the crisp white contrasting with the royal blue. bed was probably one of the most comfortable hotel beds ive slept in. there were ample drawers in the dresser and bed to unpack and put away our clothes. the only thing the is no space for the empty bags which i wished i could store for the -- nights. but we made it work. our room was a king suite with separate sitting area floor to ceiling glass windows looking west over crosby street with a glimpse of the hudson river. the shower was a bit voyeuristic with a big glass window to the city. i dont know what kind of peep show i was providing for -- nights. but i was not arrested. house cleaning staff were thorough and non-invasive and courteous. the dining room at imperial no. - is beautiful. rustic and elegant at the same time. a garden green house with crystal chandeliers best suited for an organic-farm to table restaurant. but it is not. the menu is seafood and we did dine there for one dinner and - breakfasts during our stay. very peculiar food unappealing plating and outright unappetizing. what a pity. thankfully we are in soho and there was ample dining choices all around with amazing food. we did a thai angel delivery to our room one rainy night. excellent thai food from next door. some restaurants id recommend which we ate at are: certainly balthazar at crosby-spring for breakfast but try and make it before the crowds come from -. lunch are lecole broadway-grand and then dinner at david burke kitchen thompson-grand st abc kitchen --th-broadway tamarind (indian) hudson-franklin in tribeca and as always a must do for us is always lunch in the dining room at the modern at moma. some misses for us was kittichai gramercy tavern chin chin and dim sum at oriental garden. none of these lived up to the hype. will review each later. the staff at all levels of the mondrian soho were wonderful. all the guys at the door the concierge the hostesses at imperial no. - the front desk team and house-keeping. to the manager of the hotel. your team works in good harmony. the bonuses of a stay here were the in room ipad with free wifi (if you use your own computer and tablet you will have to pay for internet) its great location on the fringe of chinatown little italy and in southern soho. the location to walk to shops is perfect. look forward to a future stay at this property',happy
id19171,' i have stayed here a number of times and this time i brought my granddaughter. when the luggage was brought to the room the young man said hi tiara as he had been told her name. the look on her face was worth a million. there is no hotel that i have stayed at where the staff are more attentive yet low key. they are genuinely friendly and make you feel like you belong. i am far from wealthy but this hotel is worth the extra expense. the location is superb room service is top notch and the bristol is a relaxed dining room where you can dress casual and eat from a great menu.',happy
id19172,' my husband and i stayed at the universal city hilton for - night in early june ----. this was our first visit to la and we were basically interested in sightseeing as well as universal studios. i agree with everyone else that this hotel is perfect for a family visiting universal...you cant get any closer. however if you plan to go anywhere else (hollywood beverly hills disney etc) then you should stay somewhere else. this hotel is not convienent to any other attractions but universal and for the price it is not an exceptionally nice hotel. cons: --seafood buffet almost constantly. if you love seafood this is great. if the smell of seafood turns your stomach youd better walk all the way around the outside of the hotel to go back and forth between universal and your room. to get to the crosswalk to universal it is necessary to walk through the buffet...not only stinky but also annoyingly crowded. --beds are very uncomfortable. i read on here that the beds are comfortable...but after experiencing it for myself i must say that these beds are actually less comfortable than the ones at the holiday inn express in tulsa ok!! i expected much more for twice as much a night. the pillows are quite flat...bring your own! --weddings. while were were there twice we had to walk much of the way around the outside of the building to get to universal because of a wedding going on. i understand the importance of these people is special day but guests paying these prices to stay here should not be shut out from half the hotel...especially when that half contains the exit to universal!! pros: --bathrooms. the bathrooms were huge. nothing special about the decor but they were large and that was nice. --location to universal. like i said best place to stay for a family going to universal. it is the closest hotel to it...you can see it from your window! --fast check-in-check-out. very fast...i had no waiting at all. in all i would never stay at this hotel again. comfort is a high priority for me. when i cannot sleep well and cannot walk through the hotel without feeling a knot in my stomach then the hotel is not luxurious. i could pay much less and at least not have to smell fish.',not_happy
id19173,' first thing - warm cakes at check in. second - huge suit with - bedrooms. i have never been before in such comfortable hotel. clean quiet great view nice swimming pool. nice and tasty breakfast. very close to the airport. other things - amazing! apart from the parking place - which is too little. everything else was perfect. nothing more to add.',happy
id19174,' my family and i decided to take a trip to baltimore (my first time there). what an experience with the hotel from the moment we checked in. when we went up to our room we decided to look out the window at some teenagers marching when we turned around there was blood all over the blinds. i work in the health field and immediately called the front desk and asked to speak to the manager. he refused to see us face to face and the problems seemed to be never ending. after looking in the drawer of a night stand for the bible we found some marijuana in the drawer. i obviously was not pleased as my - year old son was also standing there. we were given a hard time but managed to get another room. do not stay at the mount vernon hotel. totally bad experience.',not_happy
id19175,' my wife and i stayed at the sofitel nov - to -- while on vacation in la. the hotel is in a very central location... just a -- to -- min drive max to the staples center universal studios the getty center griffith observatory kodak theater etc... the beverly center is right across the street and there are several restaurants within a few square miles. over the five nights we stayed at the sofitel we had no complaints. the staff was efficient and courteous and the hotel premises were neat and clean. i wouldnt hesitate to recommend this hotel',happy
id19176,' i chose the sheraton gateway la because i remembered a wonderful dinner i had there while visiting family. this was my first time staying here however. check in was a breeze and i was upgraded to a room on the club lounge floor. my room was spacious with a beautiful panoramic view of la. the bed was supremely comfortable which i appreciated after a long cross country flight. i discovered that the shower was not draining properly the next morning and called the front desk. within -- min. one of their engineering staff showed up and repaired it. the employees in the lounge were pleasant and efficient and the wait staff at both the restaurant and bar were attentive at all times. the food at both venues was fabulous! the hotel is fraying a bit around the edges but i was made very comfortable during my - day stay. i highly recommend the sheraton gateway when you stay in la.',happy
id19177,' my wife and i booked a one night saturday stay a little less than - weeks before our east coast trip last july (cant wait for another!). it has very modern although small rooms complete (at least on the third floor) with very vaulted ceilings (-----!?!) & a queen bed with a nice built-in-the-wall headboard swing-arm mounted -- lcd flatscreen easy wifi access and nice furniture amenities. everything is very strategically placed in order to fit into a tiny space but we packed - weeks worth of summertime luggage in there w-out tripping on it so it works. the small modernized bathroom had a shower only which was missing the vinyl curtain so the clothe one gets soaked & sticks to your legs while youre showering. it is quite hard to get a room w-a decent view but on the weekends this is a quiet area of town (dead on wall st.) except for the ice machine in constant use all night across the hall (our door had a full - gap between it and the floor and mustve been semi-hollow). do yourself a favor and make sure to get a room on a floor w-out one! oh that & the random large caliber gun shot fired in an attempted murder that occurred around -am right outside our window on the street -- from our car! that was followed by loud shouting all of which woke us up of course & left a blood trail over --- long all over the sidewalk & on the back of the wall st trump building & pharmacy. it was really messed up but what was just as sad as the sight was the complete & total lack of policing of the scene. the entire next day there was no tape-off nothing done despite talking with a cop in person and having myself my wife & two hotel staff report it to --- at noon. that was really disappointing to see such a complete lack of care taken by the nypd. inside job? i still wonder... recommendation: if youre there on a weekend stay at the one in midtown-times square instead. much better access to a majority of what makes ny well ny and probably less gun fire :)',happy
id19178,' got an amazing hotwire rate of $--.-- for our stay in the sheraton which made our stay all the more sweeter.this is a huge impersonal hotel but we were really with our stay and the location is ideal for tourists who like to be within walking distance of most of the downtown attractions of denver. our king room was very comfortable & clean & was situated in the tower with lovely views towards civic center park and the denver art museum.the tower where most of the rooms are situated is actually across the road from the main reception building which makes it a little confusing for the first day .there is a covered over street walkway which allows access to the tower from the reception area .there is also an elevator directly from street level in the tower itself which is the easiest option to use and for security it requires your room card to operate .there are also separate elevators from the underground car park to either the tower rooms or the reception building. the sheraton is situated directly on -- st mall which is an outdoor mostly pedestrian shopping district. free buses run the length of -- st and are great for cutting down on the foot slog when touring downtown.-- st is not a particularly good shopping area but has plenty of restaurants of all grades and can be great for people watching & enjoying the street entertainment.the free buses are also great for anyone staying in the sheraton and going to a game in the coors field. the sheraton is within easy walking distance to the main art museums the state capitol and the convention center.katie mullens is a great irish bar with good food directly across the road from the sheraton and was really buzzing the weekend we stayed .we also found earls restaurant & gumbos on --th to be really good and within walking distance.',happy
id19179,' this new hotel is in excellent condition and in a very good location. the rooms arent spacious but theyre big enough. they have all the amenities: free wireless fridge microwave etc. room and bathroom were spotlessly clean. excellent breakfast if you get a good rate on room-breakfast.',happy
id19180,' we pull up to the hotel and it is located in a ghetto type area. now mind you i grew up in area of s.f. that was not so great this area was worse. i go into the lobby and it beautiful. im telling myself this will be ok. looks are decieving. so i get my family up to the room and omg! it is aweful. towels are wet and on the floor like someone just left the shower. one of the beds headboards is falling off and under the bed is a torn up piece of something. material we think. overall we hate it!!! no going back now...i am literally writing this from the room right now....this is gonna be a suck night...',not_happy
id19181,' from the moment i walked in the lenox i was immediately impressed with the ambiance. the staff was incredibly helpful. they were very professional but warm at the same time. i needed to find a barber shop and they really helped to find a convenient one at a moments notice. the location of the hotel is superb. i love the back bay and there are so many great things to do within walking distance to the hotel. the room and lobby space were great too. cant wait to go back.',happy
id19182,' the staff were all very friendly and helpful and it is right off the highway. however the rooms are run-down and the surrounding area does not seem safe. if nothing else is available this place is ok but i would say look elsewhere if you can.',not_happy
id19183,' now we like this hotel because of it is location. the service is good and the rooms are ok. it is a little rough around the edges but that works for us. parking is free and easy to access.',happy
id19184,' i stayed at the onyx hotel for the st paddy is day weekend. this was my first visit to boston and the first time staying at a kimpton hotel. first impressions were great. we had a car and were greeted at the front door by the valet who quickly unloaded our luggage and ushered us inside. the front desk was extremely helpful - at all times - and checked us in with efficiency and asked if we had any questions or special requests. the room was cool - very modern decor with red highlights. i can see how some might not like the decore however it was to our liking. loved the terry cloth leopard print bathrobes - lots of fun! the location is excellent. being st paddy is day there were lots of choices of nightlife. the hotel is really centrally located to the waterfront and downtown boston and is also very close to the subway. in all we had a great first visit to boston and loved this hotel - i would recommend it to others.',happy
id19185,' this is the worst place in memphis to stay. the hallways are dark and dingy and the rooms stink. the bathrooms are filthy. there are hookers drug dealers and drug users all over. and to make matters worse there is a horrible bedbug problem. my fiancee and i have red bumps all over our bodies and we even saw a couple of the critters crawling across the bed! the price is good; but the money saved was spent on medicines and anti-itch creams from all of the bedbug bites. beware dont go!!!',not_happy
id19186,' we stayed at the hi over night before catching a cruise. we were picked up at the airport by the hotels bus which runs every half hour. check in was smooth by a cheerfull staff we paid roughly $--- taxin. our room was clean and comfortable and good value for our one night stay. seaport was about a ----- minute walk away and even though it was pleasant to walk around the stores were a bit pricey. we didnt visit the elephant and castle pub or restaurant in the hotel but they did look to have a fair amount of folks in them. after seaport we headed over to the gaslamp district where we ended up at nicky rottens sports bar. they have several rotten burgers good burgers and not to expensive. this with guinness newcastle and stella on at $- a pint during hour you can see why we never made it to the e&c. the following day we went for a morning walk and found an ihop a couple of blocks away and had breakfast there. for the cruise ship we walked our luggage across the main drag outside the hotel and virtually into the cruise terminal.',happy
id19187,' paradise point is pet friendly which made the difference for us. the facility was very nice. everything clean and new. the view was magnificent from our bay view bungalow. recommend this place for family style get-aways or romantic trips from home. very enjoyable experience. be sure to take your own small bbq. the rooms have a small fridge and planning ahead allowed us to dine in most times.',happy
id19188,' i stayed at the wyndham - night in feb --. i was able to take advantage of a great package that is not really published on their web page. its call the fun package which is really meant for families. however after looking at all the options even though it was only me and my boyfriend it was still a great deal. the room was --- and it included an executive suite. this was an amazing room. we were on the top floor. you entered the room to a huge living room with small sink and counter then turned the corner to an even bigger room. we were very amazed at the size of the room and took plenty of pictures to show everyone. also included with the package was a late check-out of - pm. now for the best part we got - tix for the aquarium (- adults-- kids) - breakfast buffet (- adults- - kids) popcorn and an hour of playstation. we were at the very top floor so noise was not a problem. the parking was hefty at $-- but you can take the car in and out as many times as you want for the one fee. the restaurant on site was not that great but there is plenty of other stuff around you. it really is within walking distance to just about anywhere you want to go. i found the staff to be very helpful i got in at -- and my room was ready and i was allowed to check in then. i would suggest this place for people that are looking to go to the aquarium the marketplace and are not afraid to get on a train or bus to copley or the other areas of boston. if not then maybe you should go to a hotel closer to where you want to sight see. one last thing the taxis are not that expensive. i took one from the wyndham to the museum of fine arts and it was $--. good luck in your travels.',happy
id19189,' my friends and i traveled to travaasa for a few days. we loved the travaasa experience and wished we could have stayed longer. between everything to do and eat in austin (uchiko - amazing) and all the activities at travaasa there was just too much fun to be had. even though you could spend your whole vacation trying to take every class and spa treatment they offer on campus you dont feel pressured to and can make the experience your own (i.e. go ahead and lazily watch the sun set from your patio). the rooms were comfortable clean and spacious. all of the staff members were fantastic and welcomed us with open arms. were now thinking of planning our next trip to their sister resort in hana. need to relax reset and be inspired? travaasa is the place to go.',happy
id19190,' after checkout i realized that i had left my expensive watch on the night table. a few hours later i contacted the hotel and was told it had not been found or turned in to lost and found. my options: none besides reporting it to their loss prevention department. i was informed that according to ny state statute if a valuable is left behind the hotel is not responsible for the loss. guess ill start looking for a job in hotel housekeeping; it is more lucrative than you realize and the hotel does nothing about it when sticky fingers enter the room.',happy
id19191,' it was really great place for staying at nyc. enjoyed every one minutes.. only i didnt like to pay exstra --$ for delayed only -- minutes at parking. they were already earned -- $ for a -- hours and it must be enough for - customer. be carefull if you intend to go there with car.',happy
id19192,' we love new york and are always trying to find the best places to stay. ink-- is a gem and we hope to stay again. the room was huge clean and absolutely quiet. love the new decor staff was fabulous wine reception was lovely. actually this turned out to be one of the best hotels we have found in our tweny five years of traveling to the city.',happy
id19193,' we stayed at this hotel and not only was the staff very friendly but also went the extra mile for us. we had heard mixed things about the area and coming from california were worried about bed bugs and muggers. jasmine at the front desk took many concerned calls from us before we arrived and was very patient and understanding. when we arrived she let us view the room before we checked in. we loved it. the bed was so comfortable room was cleanwe had an awsome view of the capitol building! the complimentary breakfast was hot hearty and great.',happy
id19194,' stayed one night in early november (election night). arrived early evening after flying into lax and driving down and then had an early start (we were running a breakfast seminar @ the hotel) so didnt really use any of the hotel facilities other than those mentioned here. the good thing is the hotel is real easy to locate being just off the freeway. the hotel is in a mini complex which has a couple of restaurants an office block and the hotel itself. the hotel is fine the rooms comfortable and everything was smooth. the internet was $-.-- per day and the ability to sign-up with a roaming account was not available. self park car parking was $-- for the night. for what its worth the breakfast seminar ran smoothly and the hotel did a good job in that respect. evening meal with a colleague in the hotel is bar which as all these places was over priced but adequate. i paid ~$--- per night. if you have a function at the hotel and its sensible to stay there then the hotel is a good example of its class. if you are planning to base yourself slightly out of san diego for a few days there is much better value to be had in the area.',not_happy
id19195,' i stayed at the hotel indigo in october ---- whilst travelling though america for a month. it was by far the best hotel i stayed at. the rooms were spotless staff friendly and it is in a great location. i would definitely stay here again.',happy
id19196,' stayed here with wife and son in july ---- and we hated it we even thought about flying home it was that bad. to start off we arrived and we got taken to our room which was on the very edge of the grounds with a road the other side of a bush and a hole in the bush of which we could see the play area in the park outside the grounds. we moved rooms the -- minutes later after deciding we were not staying in that room. we then moved to another room for one night which smelt of damp and it was so strong that we couldnt sleep the workers blamed it on the lagoon but when standing outside the room there was no smell so cant of been that. they then said the didnt have any garden view rooms left with two double beds and the made us pay $-- per night to upgrade to a sea view room which wast really a sea view. our son splashed shower gel on the tiles on the wall in the shower and for the whole stay the shower gel was not removed from the tiles showing that it wasnt properly cleaned. then came the fact that they were supposed to change the sheets every - days we were in our room for six nights and only on the fifth day they changed the sheets not very good! each and every room had at least one parking space outside the door making the resort feel like it was a holiday park for kids. there is nothing around the hotel they have said that they have recently renovated the hotel but i do not believe that they had merely put down a bit of new flooring and painted the tiles in the bathroom white. in between the sliding wardrobe doors was a dirty shaver and a child is toothbrush that had been dropped between them. under one of the cupboards was someone is dirty boxers which had semen on which again were not my sons and were not mine showing that the room wasnt cleaned very well- we eventually found a small quite pool were people would only bring there children in there for -- minutes and leave again so it stayed reasonably quiet. the best part of the stay was of the evening with the barefoot bar and grill however if you did not want to leave the resort there was no where to go to so you had to go back to your room or walk aimlessly around the resort. i do not think this paradise and would not stay here again!!!! we also had a lack of internet even if we plugged it in we would not get it',not_happy
id19197,' this was our first ever visit to the big apple and doubletree times square provided the perfect base in the heart of the action from which to explore the sprawling city. i wont go into details about the close proximity to all the attractions as this has been mentioned in plenty of other reviews. i give it five stars because i think the quality and size of the suites provided excellent value for money. having a separate living area and bedroom meant we had ample room for all our luggage shopping etc and it was nice to have a sofa area to relax in. both rooms had big lcd tvs with plenty of channels. we enjoyed having the local news on in the background and watching shows like good morning america which was being filmed live just a short walk away. the decor was modern and the rooms were very neat and well-kept. the bathroom was of a sufficient size and standard. we only went for breakfast at ginger is in the hotel once as we wanted to try different places in the city but the buffet was of an impressive size and high quality. the cookie they give you at the welcome desk on check-in is a welcome touch and the hotel was decorated in tasteful yet fun fashion for the festive season. service was absolutely fine nothing special. the only bad point was the horrible surly man when we left our bags after we checked out as we had a late flight. miserable rude and abrupt with us was really disappointing for me on our last day. not going to upset my overall review though i must say. no it doesnt provide opulent levels of luxury - however it does provide high quality sophisticated accommodations in an unbeatable city-centre location for what i think is an incredibly reasonable price. i would thoroughly recommend. tip: i recommend getting the weekly subway pass for around $---$-- - gives you unlimited travel and once you master the different routes and lines you will use it a heck of a lot. we were only there for four nights and still got a lot of value from it. those walks are a lot longer than they appear on the map!',happy
id19198,' i stayed in this hotel in june ----. i truly do not recommend it. first off the front desk personnel is rude. secondly the elevator is incredibly old and most of the time wont work because it is one of those that needs to be closed manually for the car to go anywhere. good luck trying to get the elevator to your floor if someone does not close it properly (happened several times to me). then my room had absolutely no natural light. it was dark and small and filthy. carpet needs to be replaced. lastly but not least although the bathroom was nice and new i ended up being charged for a malfunction in one of the shower handles. the general manager was unresponsive (never bothering to answering my calls). when i finally got to speak with him he was dismissive of my claim. the only positive is the location but that is i. please avoid this if you can. there are many better hotels in philadelphia for you a dump like this.',not_happy
id19199,' what a hotel! the whole team that works there are wonderful. traveling there for a meeting upon arrival we met patricia who took good care of my parents my brother sister in law their two kids and myself. she was absolutely wonderful and so sweet to the kids. i ended up sick with the flue while we were there and the kitchen team wished me to feel better as did the gentleman who brought my hot tea up. he said he heard i was sick and that to just let them know when i needed more hot tea. the pillows were so comfy the rooms were small but incredibly comfortable as well. the showers were magnificent especially with being sick. they have so many amenities they offer it just makes for the greatest boutique hotel to stay in. it was wonderful and i would tell anyone who is looking to be taken care of beautifully be close to all of the neat things to see or do in mid-town manhatten.',happy
id19200,' we spent three nights before leaving on a cruise the hotel fulfill the expections to have a place to rest and get ready for the cruise. it is not a fancy hotel but everything works find and the peaople are very helpful.',happy
id19201,' because of my experience with this hotel i will never book another hotel online unless i have already stayed there. first of all this place is neither royal or a hotel. it should be more appropriately named as a hostel though that may also be giving it too much justice. i expected a double occupency room as it was portrayed through the website i used. when i got there i was given a key to a room that contained exaclty three items - a full size bed a fan and a television. the room looked more like a very run down dormitory than a hotel. when i asked for the double occupency room i had thought i paid for i was given the explanation that those rooms contained a bunk bed and that they were very small so they thought i would be more comfortable in the bigger room. fair enough but i was traveling with my younger brother and we wanted our own beds. luckily we were only there one night so we sucked it up. the staff was very rude and seemed to find it funny that we were stuck in this situation. they even charged us $- just to keep our bags in a storage room (which by the way smelled like ----). the bathroom was cleaned shortly after our arrival however upon initial inspection there was a huge glob of hair stuck in the drain. if you ever go to this hotel - you must bring your own towel flip flops toiletries etc. oh and by the way if there is toilet paper in the bathroom consider yourself lucky. oh and dont stay in the summer - there is no air conditioning and you will be lucky to have a fan in your room. and dont ask for your money back or they will just laugh at you. next time im spending the extra $-- to stay in a nice hotel. not a crap hostel.',not_happy
id19202,' stayed at this hotel while attending a convention. it was an easy - block walk to the convention center. i like walking so i also found it an easy walk to the smithsonian museums and the downtown area. the room was clean with a nicely updated bathroom. the breakfast room (continental breakfast included in room rate) was clean and the choices of food were great. only problem was in retrieving a parked car in the morning. the valet didnt come in as early as we thought and he is the only one that can get your car back. if you have an early start planned this is something to consider. i would definitely go back.',happy
id19203,' i love the servicenice clean rooms...its just and all around great place to stay.',happy
id19204,' it is time these guys started realizing that customer care is important in order to run a hotel...it involves people! i booked my hotel through priceline and that is why i was treated like i committed some sort of crime. they gave me a smoking room right next to the freeway (possibly the worst room in the hotel - room ---) i requested to be shifted to a non-smoking room but they insisted they could only do it for an upgrade fee since it was my fault that i booked through a third party. these guys are just there to nickel and dime you plain cheap if you ask me. anyway since i wanted a non-smoking room so i ended up paying the upgrade fee and what do i get for that.....towels which had long hair clinging to it a shower with no water pressure and the main room light which did not work what an upgrade! i checked at the bestwestern.com website that on any given day all smoking and non-smoking rooms are equally priced for this hotel which only confirmed that they are cheating priceline customers. i will give my feedback to priceline and request them to remove this hotel from their list because people who go through priceline are mistreated. these guys have empty hotel rooms and that is why they approach priceline and hotwire to fill their rooms and then they have the audacity to trick those very customers astounding!',not_happy
id19205,' my wife had earned some travel rewards that provided - air travel tickets anywhere in the continental us and - nights at a top rated hotel. the travel company she works with made all the arrangements. we knew the hotel was a bit of a boutique hotel with retro styling. that was cool. the property was clean and the staff was nice but not always helpful. the location was very good for getting around. we missed having an exercise facility. our tv wouldnt play on demand movies but had no problem charging us the $--.-- each time we tried to select a movie to watch. the front desk removed those charges. the hotel had a restaurant at some point but no more. the bellman-concierge knew very little about nearby restaurants and actually gave us wrong directions a couple of times. im talking left out the front door two blocks when it was actually right out the front door. there is also no business center. there was however a pc and printer available for $-.-- for -- minutes of use. tiny room with a loud heating and air conditioning system. we normally stay in hilton properties which i guess isnt very adventurous but i generally know what to expect. this hotel was a bit disappointing.',not_happy
id19206,' close to airport....free shuttle to and from airport....free full breakfast..great employees. we stayed one night. great pool...great hot tub....many restaurants within a very short walk located behind the hotel. my daughter flew home one day earlier than we did. we had lost our cell phone and had no way to know if she made her flight. we stopped in country inn and suites to see if we could make a call (at our expense) in order to make sure she made the flight. they happily offered the use of a phone at no charge and allowed us to contact the hotel where we thought we had left the cell phone. they allowed us to use our laptop in their wireless area in order to find a hotel in the city we were visiting that night. aside from vail we thought it was the best hotel we stayed in during the entire trip! (that includes aspen colorado springs fort collins).',happy
id19207,' i really liked this hotel. when i arrived to the hotel it was dark but there was this beautiful lights on the trees so it seemed very magical and very welcoming. i was there on a conference but it looks like there are elevators everywhere so i didn´t need to walk that much. the room was big with very good sized bathroom. the food at the conference was amazing four stars. the out area is beautiful with lights and water everywhere. the gym was not very big but i went really early so it wasn´s so full. the things i wasn´t as about was: the internet it was difficult to get connection in my room they only had one vendingmachin and it was in a small room on the -th floor. i would have like to have a restaurant with light meals like sandwich and that kind of things. i got very good food at the conference and didn´t need a full meal in the evenings.',happy
id19208,' we stayed in the sofitel in mid october ---- for - nights and thought it was wonderful. the location was brilliant just - minutes from time square and all the hussle and bustle of the big apple. but....even though it was so close to everything it was incredibly a small haven of tranquility. we booked a suite (which was huge by nyc standards) so we were on a high floor. it was utterly silent up there and i slept brilliantly on the beautifully comfortable bed. the bathroon was lovely with a huge walk in shower but the large bath we were promised when we booked failed to materialise!! the lifts were very speedy and we never had to wait for them unlike in other hotels (parker meridien). free internet in the lobby topped it off. we would definately stay here again.',happy
id19209,' be well aware that this hotel will charge an additional $--.-- a day for (resort fees)and $-- parking fees. this is charged even if you never use any service of the hotel. the hotel had a negative vibe at the front desk. every dealing with them they referenced that this was a priceline reservation. i have never had this experience before. maybe i have become chain hotel oriented always the same and knowing what to expect. over all condition of the hotel is ok. there is no wow factor here. air conditon is very loud in room.',not_happy
id19210,' this is our second year our church (olph) held a facilitators over night retreat. it is so nice to come to a hotel and the accomodations are outstanding. we had use of the large dining area for our meeting place as well as to dine there.. we took advantage of their barbecue and the outdoor garden pool area for meditation. we were greeted by friendly staff and were very helpful. i look forward returing to old town inn again.',happy
id19211,' i recently stayed at the loews for a conference. the hotel and the room itself were amazing. i was sharing with other people so i didnt get to fully enjoy it alone. the only complaints i had were that the housekeeping staff never changed our towels. the trash was never taken out for - days. we never got new toilet paper. and while - of us were preparing for bed we got a call from the night manager saying that he heard that we were having a loud party and that if we didnt quiet down hed remove us....but didnt listen when i said that it was only - people that were halfway asleep. other than that i thought the service was pretty ok. we were able to call bell service and they replaced all the towels and toilet paper. i would stay at this hotel again because i got a far better price than i would have in the marriott and the loews is a much better hotel than the marriott.',not_happy
id19212,' having previously lived in san diego we knew we wanted to stay in the gaslamp for the - night stopover before our flight to hawaii. we were going to be without a rental therefore we wanted to be within walking distance of all of our old haunts. since most of the downtown hotels are out of our price range i took a chance and bid on priceline winning the marriott gaslamp for about --- of its standard price. it was everything we could have ever wanted and more. we are simple and easy to please but this hotel would please the most particular of folks. we had a --th floor room facing petco park and although the pads were out of town it was still really cool. we went up to the rooftop bar altitude and the view was great from there too seeing the coronado bridge and the convention center. the room was clean modern and comfortable with a king bed desk and chair. there was ample closet space and the bathroom had granite tops. the front desk people were helpful at check-in (we were able to get into our room at -:--pm) and when we were looking for a place to print our boarding passes. the next morning the doormen were friendly and got us a taxi to the airport very quickly. overall a perfect way to start off our vacation after our wedding.',happy
id19213,' i thought that we could all fit in - room but we are only - people and we used - rooms. i loved the breakfast buffet they had waffles pancakes eggs bacon hash browns fruit bagels and smoked salmon. they have a nice gift shop too. i liked the location because it was so close to everything such as the capital the white house the washington monument and all the museums.',happy
id19214,' from the moment we arrived to the moment we left - we had an amazing experience at this hotel. stayed for - nights it costs - but its worth it. after a long day of sightseeing and shopping it was amazing coming back to the hotel and relax. rooms are fair in size and the bed - omg. never slept better.',happy
id19215,' nothing fancy here but a good respectable hotel. the check-in staff is incredibly friendly and responsive. the continental breakfast is very good (they even have bananas!) my room was clean and comfortable. the wireless internet (free) is sporadic but they let me borrow a cable (no deposit!) and it worked great. the location is very convenient for getting on the highway into downtown or to dfw. i didnt notice any excessive noise from the freeway. the only downside is that there arent may places to eat close by. all in all a great deal.',happy
id19216,' had to come to seattle on business for an extended stay and chose this hotel based on cost and convenience. when i got here i found a great room with a very comfortable bed and a staff that is more than accommodating. the room was quiet even being relatively close to the south end of the runway for the airport. if you have to come to the seatac area this is a great value that delivers comfortable surroundings.',happy
id19217,' great location. wonderful staff. friendly & knowledgable. small pool & hot tub area in basement. breakfast was made to order with good variety on buffet. service was very good.',happy
id19218,' great small hotel in a wonderful location at fisherman is wharf!!!! valet parking at $--.-- was convenient but a little expensive; high speed internet should be provided free! the safe in the room was located on a very shelf in the closet and was very difficult for my wife who is just over - feet tall to reach without a great effort!',happy
id19219,' wow this would be a far cry from a fun relaxing few days. our room was less than clean. the bathroom was ick! i had some clorox wipes and cleaned the floor. the wipes were yellow (pee feces vomit - i dont know). after cleaning the bathroom i felt better but not for long. the location is way too close to the interstate. we heard traffic all night long. and did i mention the train track next door?. no the rooms are not well insulated against noise. if you want peace and quite at bedtime look for something else. the resturant has a poor menu selection. if you dont want to eat from the buffet you are very limited in your dining. the only good thing about it is that kids eat free. the waterpark itself was nice. however they do not have life jackets for toddlers. i would agree with another reviewer that the life gaurds seemed bored and i am not sure how well they were doing their jobs. we did stay in the main hotel and yes the elevators are very slow. the things we did enjoy were the old time photos and the virtual bowling that is free. we ended up cutting our stay short because we just could not deal with the room or food any longer. my recomendation would be go to great wolf in cincy. it was really nice and lots better!',not_happy
id19220,' the hotel gansevoort made our trip to nyc amazing. not only the fun location but the impecable service really made our trip from australia something special. the staff were so friendly and helpful. each night they gave us personal favorites for restaraunts and fun area is to visit. the room was fun just to sit and look out the window at the view of the hudson river or just simply people watch down on the street. from our arrival we had hotel staff at our service carrying bags showing us the features of our room and where the hotels facilities were all located. the roof top bar was great fun the spa incredibly relaxing and the fitness centre state of the art. oh and not to mention all the great shopping with in walking distance. thank you hotel gansevoort.',happy
id19221,' stayed here in august. came in around -pm. one girl working not to quick. room was clean and nice. this place is so huge it took -- minutes to get to our room. safe and secure seems like a shaky side of town. they said there is plenty of places to eat close . only thing i could find was a sushi shop. not for me.',not_happy
id19222,' stayed here at the start of an excellent caravan tour of new england. the hotel is attached to the airport by a walkway but since the airport is pretty large you will probably use the free hotel shuttle which takes just a few minutes. the hotel is quite new with very nice bedrooms. our one gripe was the restaurant which seems to no longer serve dinner. their only other option is the hotel is pub which stank of stale pizza which we found totally offputting. this forced us to take the shuttle to the nearest station where a very helpful worker suggested we take the train one stop away from boston to her own neighbourhood. here we found a number of wonderful italian restaurants and had a great meal at non-tourist prices. so the hilton is loss was our gain excellent!',happy
id19223,' clean fresh new. typically great hilton bedding towels amenities. microwave and fridge were very helpful in keeping costs down. hot water was great; pressure was great (--th of -- floors). elevators were fast but the maids carts werent on every floor (narrow building - no storage) and they slowed elevator service a bit when they went to work or moved from floor to floor. extremely helpful and friendly staff. the area was new to us. close but not in the middle of some great shopping and dining; easy walking distance. --- block from the #- train. rolling distance from penn station. nice views and excellent light on the upper floors.',happy
id19224,' stay away from this hotel it is infested with bed bugs... didnt realize the hotel was that bad till i noticed the hot water wasent working that is when my friend n i took the pillows n blankets off... never in my life have i seen something as vile and disgusting as that matress... tiny red criters coming out of the folds with every touch to the matress we packed up and ran out.',not_happy
id19225,' this was our second stay at the sheraton suites in columbus and it was a wonderful stay. the staff was friendly and accomodating. the room was clean fresh and well lit. the shower was wonderful and the children loved the swimming pool. will definately stay here next time we visit columbus.',happy
id19226,' we stayed here during nca national allstar cheer competition. this hotel was busy to the say the least with cheer teams everywhere not to mention others whom were staying here. needless to say our stay was pleasant. even with all the girls once in our room it is was quiet. everyone was pleasant. my one complaint was that the sheraton doesnt offer a shuttle ton the dallas convention center at this extremely busy time.',happy
id19227,' this hotel is clean but needs modernising. there is no free wifi you have to pay for it on arival. the bed was comfortable and the tv in the room had many channels to watch. however the hotel was very noisy the walls are very thin and i was kept awake until the early hours of the morning by people in the hotel. the air conditioning is very noisy as well. you dont hear alot of noise from the road outside and there isnt a resturant in the hotel. you can walk down the road to the prudential mall which has several resturants and shops. when i stayed in the hotel about --% of the vending machines were out of order. the hotel is conveinient for the subway and probably cheaper than most boston hotels. if you can sleep through alot of noise i would recomend it.',not_happy
id19228,' not since having to sleep at an econolodge in upstate new york have i stayed in such a dirty dingy hotel. the absolute worst.',not_happy
id19229,' i stayed at the pheonix for - nights and couldnt have wished for anything better. from the minute we arrived the friendly staff made sure we had everything we needed from tips on where to which sights to visit where the best shopping was throu to where we could find a late night cocktail in the neighborhood. the rooms were generous in size spotless and had a lovely aesthetic overlooking the palm tree court yard and pool. im not into overpriced up market hotel and prefer more intimate boutique hotels and this was one of the coolest places ive stayed... i was visiting sf with my mom and the hotel staff made sure we had a room way from where the pool action takes place and every night was restful and relaxing. (tip - it can be a little on the noisy side until --pm but who goes to sleep before then?) everyone was advising us about how dangerous the tenderloin area is but honestly id rather stay there amongst the colorful characters and cheap delicious restaurants then be in a tourist trap any day. plus it was only a - min bus ride into the civic and a $- ride to the mission. five stars.',happy
id19230,' we had a week of mixed work and vacation in dc and chose the dupont based on its highly touted level nine concierge floor. the experience was mostly positive even terrific with just enough little irritations that together prevent it from fully meeting expectations. level nine newly built atop the hotel last year mostly lives up to its billing in terms of the actual rooms. our studio with balcony was compact but extremely comfortable with panoramic views furnishings that were both stylish and comfortable and a truly first-rate bed. the frosted glass bathroom may not be for everyone but we liked it a lot - a wonderful shower kiehl is amenities and amazing towels. but - remarkably little storage space especially for two with no proper dresser or drawers one short hanging rack and no place to store suitcases. the curtains - necessary in a room with what amounts to two glass walls - were good heavy blackout drapes with net sheers but one was consistently off the track and another had at some point been repaired badly. in addition the balcony while a nice feature was actually shared with another room without even a divider or screen between. not quite what we expected. the level nine lounge is a very pleasant space again furnished both very elegantly but still comfortably and its large terrace has nice views. the complimentary bar - in the lounge in the evenings and in room at any time (fully and well-stocked wet bar) - is a great touch. room service was prompt although the menu is small. the hotel is cafe and restaurant are both popular local destinations and very nice (if a tad loud in the bar). the trouble starts with the fact that the ninth floor also features a large conference room and as soon as that is in use by outside clients any pretense that level nine is a full-service luxury setting disappears. the elevator which usually requires card access is opened up to all comers and there is no privacy for guests. the three-times daily snacks in the lounge are delicious (great prawns nice muffins in the morning etc.) but decidedly skimpy - if you get there after another guest at breakfast time forget it. also it is odd that papers arent delivered to the room - and again while it is nice to have access to the post wsj and ft if youre not the first or second guest to remember to run out to the lounge theyre gone. but what really surprised me was how little special attention or service was provided and none of the hyped personalization or other little details. the lounge for example was under partial renovation for a couple of days during our stay - i would have expected a note from management explaining the situation and at least some attempt to provide alternatives. instead silence and no coffee one morning and no evening service another. the staff are friendly but unpolished and the eye for detail one takes for granted in similar hotels overseas is missing. so - if youre looking for a beautiful room and free-flowing cocktails level nine is the way to go. for all-around in-depth luxury youre probably better off at the park hyatt four seasons or something similar for not all that much more money.',happy
id19231,' stayed at the intercontinental last saturday. i was hoping to be the first to review. the hotel is a high-rise building with a small footprint. this is nice because there is a just a short walk from the elevator to each room. we paid a little extra to stay on a higher floor. great views on the --th floor. the room was nice but not particularly large. reminded me of the decorating style of the w chain very modern. the bed was wonderful. the hotel has showers only (no tub). they have great lg flat screen tvs. we got a great rate including parking which made this hotel a reasonable choice. if i had to pay market rate id probably pick a different hotel. no real problems but you are sacrificing location. the area surrounding this hotel is not problematic but is rather dull. like so many upper-end hotels i cant stand being nickled and dimed for internet acces. why not just build it into the room price. this location charged around $--.--. too much in my opinion. the room has a mini-bar and a very tiny space saved for your personal items . about enough room for a bottle or two of water. we werent there long enough to test the staff is capabilites. nice bellmen and valet drivers. they did lose track of my free parking (despite three phone calls ahead of time to confirm but i had my paper work to prove it. i took pictures and will hope to upload them soon if i can figure it out.',not_happy
id19232,' it is a big hotel. the great staff make it feel more intimate than it is. when was the last time you were having breakfast paid your check and your server asked if you wanted a coffee to go? huge bar area which is great for a drink when having a meeting with colleagues. there is a big rooms renovation going on - not to worry it is not a distraction. i was in an room that had not yet been redone and i was very with the room size amenities etc. only minor snit - tv did not get sufficient channels and some of my reception was poor. if you are attending a meeting at the convention center it is a very short walk - and much of it indoors.',happy
id19233,' room was so small that i didnt have space for my bag. the tv was literally at the foot of my bed. the desk chair wouldnt even fit underneath the desk! i had no bath tub.',not_happy
id19234,' i attended the rejuvenation of the aging face conference and stayed in the hotel for - nights to make my activities more streamlined. although i was a little disappointed by the size of the room based upon the room rate the quality of the room made up for it. actually it was the service that really made up for it. this was the best service i have encountered every member of the staff was exceptionally gracious and was able to anticipate my needs. i would highly recommend this hotel. as i said the room was small. ive had more room in the hampton. when i got to the room i noticed that there was not an extra refrigerator or coffee pot and i mentioned that i wished i could have one. the bellman got right on the phone ordered both for my room and both were brought up within -- minutes at no additional charge. i assume it wasnt stocked with these items to save room space.',happy
id19235,' i stayed at the gild hall hotel for three weekend nights and while the room was clean comfortable and stylish it was difficult to get a solid night is sleep due to the noise coming from other guests hallway conversations and doors slamming in the wee hours. otherwise the staff was friendly and the service was fine. i didnt hear anything through the walls or the floors and street noise was minimal since the hotel is really on an alley-size street. the window was double-pane and blocked street noise well. supermarket drugstore and a financier cafe a few blocks away for morning espresso and french pastries was handy.',happy
id19236,' i have stayed in at least -- different hotels in new york over the past -- years and the san carlos hotel clearly stands out as one of the best. it is located in midtown near the popular attractions but just far enough away to keep the crowds and street noise to a minimum. the -queen bedroom suite at --- sq ft is massive compared to most manhattan hotels and the best i have experienced in ny. the staff was friendly and helpful and there was no wait to check in check out or get bell service. the continental breakfast was adequate and represented the first time in my memory that i had a breakfast included in the price in a ny hotel. the cost of the room was substantially lower than what many of the popular ny hotels charge for a room half the size. there is nothing about the san carlos that i can complain about and i would recommend it highly.',happy
id19237,' a challenging review for me to write as this hotel was not my cup of tea but may be for others. i do not want to give a bad impression based on my preferences so here goes my try: clift is one of those chic trendy kind of places that prides itsself on being avant-garde. first thing you notice on check in is just how dark it is. depressing dark. the resataraunt is dark as is the redwood bar. check in was flawless and you receive a welcome letter letting you know what events are happening at the hotel. nice touch (i also received one confirming my airport transfer) i had the loft king which was very spacious. the room is decorated in ikea minimalist which i guess is trendy but not to me. not comfortable at all. beds were great. the bathroom is huge old and a complete fail. the shower (no tub) has a hand held shower head and cannot be adjusted to remain functionable and stationary. i cannot stand these. i created a rice paddy in the bathroom as did another person in our group in their room. i am sure the maids must hate these also. mine built a large dam with extra towels to keep the water from going everywhere. obviously she as dealt with this before. our room rate included the market breakfast. when i checked in the host told me i could only choose from the continental buffet. if i wanted to choose the hot it was $-.-- extra. the rest of our group did not have this constraint....go figure that one. the buffet was good but there are several restaraunts a block down that serve full breakfasts for $---. the bar is very nice and very expensive. it was busy each night when we were there. service was terrible. we learned to go across the street to the hotel monaco for their happy hour and much better serivice. location is great. just two blocks from union square and many places to eat. the service from the front desk staff and the concierge team was outstanding. this was the saving grace for this stay. they could not have been more attentive to requests and helping with directions and reservations. this is not a bad hotel. it is just not my idea of where i would spend those kind of trip dollars. i am more of a marriott-ritz-four seasons kind of guy for the money.',not_happy
id19238,' stayed before and really liked this hotel...but this time i had a room that needed lots of work! the carpet was really bad! service is good as well as the location.',not_happy
id19239,' i stay at the sheraton in may ---- at the bay tower. the hotel locates in a very beautiful location with a fantastic view. there is a nice path for jogging-walking and that is very nice and enjoyable. however the nice view has a price to pay as it is far from downtown. there is no store nearby to buy personal items. no easy public transportation is available except taxi. the parking fee at the hotel is quite high about -- dollars-day. it is also very noisy as the san diego airport is nearby. you can hear them almost all the time. if you are a light sleeper that could be a problem. the hotel has internet connection but for a fee if you use it in your room but you can work at the lobby for -hr free of charge. the one that i dislike the most is that you cannot use the hotel is refrigerator for stocking your drinks. the hotel will throw your stuff away and charge you -- dollars each time for the rearrangement of the fridge. we pay --- dollars-night and cannot use the fridge. saying that i really enjoy san diego. the city is very beautiful and is a good place to visit. next time i would choose the hotel inside downtown that i could enjoy so many beautiful things nearby.',not_happy
id19240,' we have just returned from fashion -- (now the hilton) and had a really excellent time. the staff were fantastic and were really useful to us in finding stuff out. they also have two computers and a printer in the foyer which means you can check in on line print off your boarding passes etc. we also checked out some opening times etc . the hotel also has the added bonus of a rooftop bar which looks across to the empire state building. located about - blocks down from penn station and five from macys you can also walk to times square quite easily. thoroughly recommend it. cocktails on the roof bar cost about -- dollars each plus tips but they were great and you can get some snacks whilst drinking up the empire state building all lit up at night. found cabs very reasonable. cost of a cab down to greenwich village was around $-- then a couple of dollars extra for a tip. we asked hotel to get us a cab for trip to battery park (for ellis island tours) and that cost $-- plus tips. i think it would have cost less if we had hailed the cab on the street but it is a good way to see new york. biggest tip is planning. new york is a great place to walk around felt really safe. however.... the distances are a little further than you think so you need to be organised and see everything there is to see whilst you are in the district! the idea of popping back just didnt work as there was so much to see. fantastic lady ga ga at madison square gardens was the icing on the cake! $--- for decent seats. a great venue not huge like the o-!!',happy
id19241,' i was very surprised how nice this hotel was...and the staff was exceptional. the location was great and the rooms were clean. my only complaint is all the noise that came from the street i heard it all even though i was on the -- floor.',happy
id19242,' we arrived very late - around --pm - i made a prebooking with prepaying for the higher category -- bucks per person per night more- never again!!! in advance i wrote some emails - just to be sure: and they always confirmed: yes of course - no problem - you did already pay - your room is booked - everything works - even with your late arrival - don´t worry - i even asked for a quiet room upstairs end of floor - i´m little bit sensitive with noise - the end of the story: we checked in - the guy offered us a room on the fifth floor - but by the way - what he forgot to inform us - was - this was a lower category room for less many we did pay for. (we are talking about -- dollars!!!) i saw the room (very very small) - he said: sorry - we are fully booked! after a long discussion we got a more comfortable room on the first floor (thats what we did pay for) - really in front of the street. after a long flight i couldn´t sleep ... just a minute - just noise noise noise!! this room was really in front of the street. after months i´m still really angry about this terrible experience in this hotel - i made all this communication - without any sense... they take your money - and thats it. by the way it might be a lovely place - but for me not.',not_happy
id19243,' my wife and i attended a friend is wedding reception held in the -nd floor ballroom. the banquet was very nice and the food was excellent. staff kept the glasses full. we stayed one night. the hotel is in a decent location though we did not leave the building (were locals) :(. the hotel bar served an excellent burger. room service was prompt. the only downsides to the facility were the dingy hallways and the crappy view from our room - no. ---. my wife and i both agreed that the bed was one of the most comfortable hotel beds we had slept in.',not_happy
id19244,' my husband and i stayed at the wharf inn for three nights in mid-september. booked the hotel via telephone for two nights (sat and sun) in early june. called in mid-july and added one extra night - friday. received prompt e-malled confirmations regarding both bookings. i had requested high floor quiet room and away from the elevator . i had spoken with bill in the front office asking miscellaneous questions (before our arrival) and he was very pleasant and helpful with information. arrived before noon and was greeted by janet who promptly checked us in. our room was ready .................great !!!! we were assigned room #--- which is on the top floor and away from other rooms with no adjoining walls. probably the quietest room in the whole hotel. we never heard any other guest except for when someone was talking when they walked by our door. yes their is a lot of street noise cars and people everywhere but being at the back of the property really helped cut the noise level down. the room was compact but with a bathtub and shower king size bed roomy closet desk and chair it was good for our needs. coffee-tea-hot chocolate was available early am in the office and daily papers. the ground floor elevator up to the two floors of guest rooms was operated with your room key for security. car parking was free and we never moved the car for three days. steve in the front office was very helpful with a few suggestions - told me about the farmers market held on saturday am at the ferry pier. wonderful display of local wares produce honeys and cheeses and much much more. and all the vendors had samples for tasting. not to mention the building is very old and attractive. i hardly ever saw any housekeeping staff but our room was cleaned and made up every day with the goodies re-supplied daily. perfect location for all the major sights and piers at fishermans wharf. walking is the perfect way to get around. yes i would recommend the hotel for the friendly service and the adequate accommodations.',happy
id19245,' this was the best hotel bed i have ever slept on! it had high tread count sheets and - goose down comforters and lots of pillows. room service was very prompt. the room was average and so was the bathroom. the location is great across from the ballpark. will stay there again just for the bed!',not_happy
id19246,' i recently stayed here for austin city limits. it was a guys weekend so we werent too picky. this isnt the nicest hotel around but it was within walking distance of -th street and had a decent continental breakfast. the room was showing its age a little bit but we didnt mind.',not_happy
id19247,' loved this hotel staff at door and front desk were very friendly. we were orginally given a room with - beds but we had booked a king room. they immediately sent someone up to take us and our luggage to a new room which had an amazing view! excellent location everything right there. loris diner across the street was yummy! there is also a walgreens across the street too...very handy! no complaints when we stayed! enjoy!',happy
id19248,' ive stayed at the colonade many times and have always had a pleasant experience. would like to give a huge thank you to nuala at the front desk and daniel bell person extraordinaire! always helpful and friendly they make the time there even more enjoyable. and you cant beat the location for the back bay!',happy
id19249,' we werent sure what to expect never having stayed at a hampton inn before but we really liked it. got the regular room (not a suite with kitchen etc). great price- considering the wonderful bed and how convenient the location was to space needle and experience music project. go directly to their website for the best rate. the complimentary breakfast in the lobby had a nice variety. i was able to have whole wheat toast and fresh fruit salad instead of the hash browns bisquits-gravy and pastries. am glad that our room was on a higher floor. the ground level seemed very noisy with lots of kids running around.',happy
id19250,' upon arrival check in went well but on a daily basis i waited ----- minutes in order to get my car from valet. apparently security takes over valet duties during the evening-early morning hours and they may or may not be available when you need to leave for work. also you are not allowed to get your own car when that happens. as for the room it was very small for the price had no refrigerator a very hard mattress an obnoxious window ac unit and a shower that you can barely fit into (im only --- ---lbs). upon leaving the hotel managed to double charge me for the room (- nights worth) and rather than trying to offer something in return for my troubles i was told they would reverse the charge and it will be credited back in a fews days. i dont know about anyone else but i do have a family and bills to pay and didnt find that very enjoyable. the location was great and in the middle of everything but other than that i would recommend staying elsewhere.',not_happy
id19251,' the location is actually really nice for nyc--harbor views etc the room and bathroom were clean and very large. the beds were super comfortable. there was no noise from the hallway or other rooms even though the hotel was fully booked. got a good (for ny) weekend rate on the internet. cant say enough good things!',happy
id19252,' wow the location here is beautiful if a little removed. it is wonderful to hear the ocean at night as youre sleeping. in fact aside from the waves the area is very quiet and peaceful. the room was very clean but a little generic. they do have a computer you can use in the lobby which is a great amenity. we got a little lost trying to find anywhere to eat or some sort of city center that might have a movie showing. however the fact that the hotel is a little out-of-the-way is probably what lends to it being so serene. the location really is gorgeous although the staff were a little lackluster. i would definitely recommend this place overall but next time ill book a room with a kitchen so we wont have to travel for food and spend the extra amount for an oceanfront room.',happy
id19253,' the hotel is beautiful many areas to relax and enjoy the city. rooms are spacious and clean. banquet facilities are very nice with the best bathrooms ive ever seen!! terri guest services was so helpful as was crystal at the front desk. probably the most outstanding thing is what happens when you hit zero on your room phone. someone answers immediately calls you by name and goes out of their way to assist you. terri was my hero. i forgot my tennis shoes and she directed me to a payless right around the corner. she even called later to make sure i got there before i close. test it yourself once you check in hit -. youll be amazed',happy
id19254,' we stayed here for - nights in may. location is really good for philadelphia. very modern and hip hotel. i would stay here again. we were not too impressed with the food in the restaurant bar it was a bit too experimental and didnt really work. there are many great places to eat in philadelphia so i would try somewhere else. other than that it was brilliant and im sure it will continue to be a very popular place to stay. value was not too bad either.',happy
id19255,' i was pleasantly surprised by the quality of the days inn. it was much higher than my expectations from previous stays.',happy
id19256,' lack of basic security features allowing unauthorized (fraudulent) use of credit card. unwilling to correct this although they promised (twice) to do so. chic overpriced hotel that lacks basic amenities such as: (-) adequate lighting (small led bulbs) that cant be used to read a paper or book (-) boiling water to make coffee or tea (-) ice for drinks. on the plus side: cant think of anything.',not_happy
id19257,' we (i and three others) stayed at arlington hotel one week in may ----. just like the subject says you really get value for every dollar you pay: --- $ (including taxes) for - you really cant beat that right? location: great location walking distance from many interesting locations (e.g. flatiron building esb union square and charming madison square park) and near metro stations. we used metro a lot and found it fast safe and the network was extensive. even though we like to walk in the cities it is wise to travel fast to the location you are interested in with metro and then walk as long as you like and then take metro back to your hotel. reception: we arrived quite late to the hotel and the receptionist was very friendly and helpful (behind the bullet proof glass but i understand that it is more or less common in new york). later on the other employees we saw were not that friendly but every time we needed or asked something we were served seemly (at least in finnish standards). elevator and corridors: elevator was ok and pretty spacious also corridors not so inspiring but hey who spends more time in corridors than is needed? anyway after the narrow passage to our room we were just a little afraid what waited us behind the door. room: however our frights were not met and the room was clean pretty spacious and decently decorated. i wouldnt recommend eating from the floors but if you do that in any place maybe you should try and seek help anyway :) we had two bedroom junior-suite but i think the only reason it was called suite was because it had two rooms. the beds were pretty firm even hard you might say but every morning i said to my wife that they were actually quite good to sleep in. the view was not to be called anything but the wall for the next building but it also meant that there were no street noise at all. air-conditioning was basic window-installed box working and useful even in may (outside temperatures were from -- - -- degrees celcius). tv with maybe -- channels and a refrigerator which was not working when we arrived but was fixed immediately when we asked for it. bathroom: ok next to the bathroom decent with shower and bath. i didnt try the bath but shower worked fine considering the two faucet system they still use in the us it takes five minutes to adjust the water temperature right (that is because the system not the hotel). enough hot water for all four of us. towels were quite small though they were changed regularly and were clean. overall the bathroom was not luxurious by any standards but either we werent fright to use it when needed to. miscellaneous: no breakfast included but no problem to find good diners and delis nearby. good selection of brochures what to do leaflets and maps in the lobby. if you have a spesific question about the hotel or ny i will gladly help if i can. sadly one week is not enough in ny but now we know what to do next time. have a very nice stay in ny! we surely did.',happy
id19258,' we took a gymnastics team to san antonio for the jo nationals meet. the hotel was clean and comfortable. most of the people were pleasant and attentive to our needs. the only negative thing we encountered was the cable t.v. or lack of. we had to pay for -- minute episodes of disney tv and movies. no disney channel and no nickolodeon. that was inconvenient cause that is about the only thing i will allow my child to watch these days!!',not_happy
id19259,' let is me preface this review by saying that i have been to new york many times - i live in philadelphia and often come up to the city for the day or visit with friends. my husband and i wanted to spend a romantic weekend here catch a broadway show and see a few tourist sights (that we never do while here) the affinia is perfect for a tourist is getaway. the price is also very reasonable for what you get: a modern sizeable room an adjoining kitchen with amenities (can save on $$ by making meals in your room storing water and snacks) and a clean reasonable-sized bathroom. the hotel is also in a perfect location - right in murray hill and in close distance to a few tourist attractions (grand central station broadway-times square ny public library and the empire state building which is only a five minute walk away). you can walk to the other sites or take a short cab ride there. the subway station is also nearby which can take uptown to central park and the museums or downtown to lower manhattan to go take a ferry and see the statue of liberty ellis island etc. penn station is on the same street as the hotel and about a -- minute walk west. the room isnt uber-luxurious - but the bed is really comfortable with a duvet plush pillows and good linens - and at the end of the day - that is what you really need - a good night is rest. the decor is average and the furniture is in good shape despite being a bit nicked here and there. the kitchen isnt outfitted with the most modern appliances but there is a stove oven refrigerator and microwave. bathroom shower has good water pressure but the towels are a bit rough. if you want to have a view make sure you request a room at a floor higher than the --th otherwise you wont see much. stay away from the hotel is restaurant - barking dog is food is lamentable... and service inconsistent. if you must stop there for a drink and some snacks. besides there is a convenience store three doors down from the hotel (if youre hungry or thirsty it has all the necessities and beer!) - along with a thai restaurant right next door. for dining i suggest you try penelope (a ten minute walk down on lexington ave on the corner of --th) - cute casual and affordable. i cant say much for the service i received at the hotel as we didnt interact much with any of them - except the front desk when we checked in and out. the bellhops and cleaning personnel were always very friendly and smiling. we chose the hotel because of the reviews here the location (close to broadway where we caught a show) and definitely because of the price (through the hotel is website we reserved a prepaid rate of $----night) it is good if youre looking to sight-see a lot - however if you want a more authentic experience id suggest to stay in another neighborhood... or more towards lower manhattan - like greenwich or west village - where there arent as many high-rises - but more quaint streets shops and restaurants.',happy
id19260,' until the hotel improves their transportation agreement for their cruise departure package dont bother. just book their best rate and arrange your own transportation to the pier. dont expect early check-in when arriving in seattle - rooms werent ready even at the posted check-in time of - p.m. hotel location is good - lots of great shopping and dining within a few blocks.',not_happy
id19261,' i stayed here for a night and paid using my priority club points which made it worthwhile since the rack rates were around --- usd. one person specifically asked in the lounge as to whether we were paying --- usd for this moderate hotels. hotel per se from the rooms to breakfast was nice and is very close to north station (--- metres) and td garden. also at walkable distance to quincy market (--- metres away). it turns out that boston hotel rooms are cheaper during the weekends than during the weekdays due to demand originating from business travellers. plus for the location cleanliness and business efficiency. negative for rates decor and general unfriendliness about the place.',not_happy
id19262,' our stay at the hotel was the start of our family holiday in the us. our australian travel agent had recommended the hotel based upon favourable comments from her other clients. i looked at the reviews on tripadvisor and as most were positive decided to go with the tryp. like other reviewers we were not disappointed. our family of five was able to share a spacious modern clean room. the beds (two queen and a sofa bed) were comfortable even the sofa bed was good. from experience sofa beds are not the most comfortable to sleep on but the tryp is was good. the bathroom was clean and modern and having a small kitchenette with a fridge was most handy. as other reviewers have said the air conditioners were a little noisy but at least they worked and a welcome relief as the east coast was experiencing a heat wave during our stay. our holiday package included the buffet breakfast which was served downstairs and was plentiful and delicious - a great way to start the day. the staff as others have said were great - friendly and helpful for our whole stay. another bonus was the free wifi in our room. as our children are all mid-late teenagers who are constantly checking in the free wifi was a plus and we missed it greatly in subsequent hotels where it wasnt free. the location was great; close to midtown shops and other attractions but most importantly the subway. the area is not the most salubrious and defnitely not the upper east side if that is your thing but it is safe and you can get to anywhere you want to because of its proximity to the subway. we had a wonderful stay and would definitely recommend this hotel to family and friends.',happy
id19263,' husband and i stayed here during the motogp weekend at indianapolis. we have been to indy - times prior once staying in the pyramid area and once in downtown. we will be staying at the candlewood suites again next year! couldnt ask for a better location between ims and downtown. rooms were perfect lots of room and super quite. only noise we could hear from our room was the elevator since our bed was against the same wall but it wasnt bad. liked having the kitchenette and separate living area to hang out in. bed was pretty comfortable and the sheets stayed on which is a pet peeve of mine in other hotels. front desk was always friendly.',happy
id19264,' spent a weekend at trump hotel & tower in nyc in june. all told i enjoyed the hotel very much. i must preface remarks with the fact that im a male solo leisure traveler who is taken ----- trips by himself in close to -- years. my tastes habits wants and needs probably arent the same as couples families etc...so keep that in mind. these reviews are supposed to be about the hotels not the reviewer so ill get on with it! all staff at this hotel are very friendly professional and courteous. they genuinely seem to enjoy their jobs. im the type who carries his own bag(s) but tips porters anyway while telling them i prefer to do things for myself . during check-in clerk says to me i see where you requested some of our complimentary business cards and letterhead. im positive i hadnt but i took them anyway. was going to take them home to show family and friends (yes i do have lots of both) whod get a good laugh out of it. joke was on me; my first name was wrong not even close like having bill for a guy whose name is steve. so the joke was on me. but i can shrug off something like that even if steep rate probably includes printing cost for such needless items. then clerk asks if id like a complimentary drink help with luggage etc...again a polite no suffices. i would have appreciated it however if clerk or security man who stands at attention by elevators would have informed me that to get to rooms above --th floor one must insert room key into slot on elevator floor button panel. as a result i got stuck on the --th floor. quick call on intercom produced explanation of how to get to --th floor. two days later though after using outstanding fitness room (all types of equipment for all parts of body plus treadmills staairmasters two-lane lap pool towels ice water) my key expired when i tried to return to room so i had to go down to lobby and have it reformatted. i reserved a one-bedroom executive suite. very nice about --- square feet with lots of closet space and drawers. ---inch plasma tv in living room with dvd player nice floor to cieling windows with city view. room had a very comfortable sofa bed and solid roomy work desk plus another comfortable chair. coffee table with complimentary trump magazine new york magazine bergdorf goodman along with complimentary bergdorf goodman $-- gift card (i gave mine back to front desk advised them to use it themselves or give it to a friend or family member) and $-- credit toward spa (as if i need a spa treatment!). when i pay a high rate to stay at a nice hotel i do it for the larger-than-normal room and access to fine facilities (fitness room) and security advantages. some will say well youre paying for all that other stuff why not take advantage of it? on to the little kitchen area complete with stove microwave oven and full-sized refrigerator with its own freezer section with ice maker and trays. what is nice about this fridge is that guests can actually put their own items inside (there is plenty of extra space) without having to rearrange all the mini-bar items that already are inside. it is probably a misnomer to call this fridge a mini bar but in effect it is -- part of the three-part mini bar. there is also a pantry which needs a key to be opened. that is the other key that comes with your room key in the little packet when you check in. even more mini bar things (snack foods + disposable camera guide to new york book-marketplace intimacy kit) are across from fridge on counter next to sink. bedroom is small but includes a comfortable bed radio-cd player and easy chair. id say -- inches for the tv inside the armoire in bedroom again with dvd player plus vhs capability. bathroom smaller than those at other snazzy hotels of this name and reputation. one-basin sink commode and deep tub with whirlpool jets). water pressure good and hot at all times of day. a bit cramped in bathroom. not much room for bathroom kit on counter. there is however a spacious cupboard directly beneath the sink good for storage. nice bath products (shampoo salts body lotion -- no mouthwash fyi). there also is an in-room safe (key in four-digit code to use) which is large enough to store a laptop or small briefcase. housekeeping-turndown service excellent and inconspicuous. during check-in overheard a (female) guest complaining to front desk about $-- per minute charge for long-distance call from room phone so you might want to keep that in mind. i understand local calls are free. i just used my cell phone for all calls i had to make. all in all this is an outstanding hotel. it has a very calm peaceful serene atmosphere about it. it felt very good going back to the room at night after moving around the heat humidity and madness that can be nyc. i will definitely go back.',happy
id19265,' this sheraton is in dire need of a renovation. it is quite worn and the rooms are small. however it is quite clean very quiet comfortable with a good staff. so for the low price it is a great value. it is minutes from inner harbor and camden yards so for that reason too id return. on the flip side the restaurant did make me feel like a king. food was fantastic and the wait staff was over the top. it is a former shula is steak house. so if you want to save $-- to $--- vs. other area name-brand hotels give the sheraton a try.',happy
id19266,' my wife and i stayed at the hotel for four nights in early august having made the booking based on the recommendations of this site. the hotel and staff were extremely welcoming polite and efficient. our room was of the highest standard in terms of furnishings facilities and cleanliness - and quiet! the location was reasonably central for most attractions and was a short walk from union square and chinatown - cable cars traverse the street in front of the hotel. we did not use the restaurant in the hotel as we prefer to eat outside for a broader experience and there were many eating and drinking establishments nearby to choose from. we hired a car for part of the stay and found a car park across the street at a reasonable rate. the local transport systems are also adjacent to the hotel and offer a good range of services. we thoroughly enjoyed our stay at this hotel and would have no hesitation in recommending it to other travellers.',happy
id19267,' this motor inn is walking distance to fisherman is wharf trolley rides shops stops for sightseeing buses and much else that san francisco has to offer. a garage allowed us to park our rental car there the last night. we walked to denny is for breakfast but there were many other upscale places available. the room was quiet and clean and had a good view of san fran. felt very safe there.',happy
id19268,' we stayed at the comfort suites for - nights in march. i booked the hotel based on what i read in previous tripadvisor reviews. we were thrilled with our stay. highlights: full breakfast every morning including eggs waffles sausage yummy coffee juices biscuits and gravy - something for everyone free cocktail time - - til - tuesday through thursday. they serve beer wine hot appetizers cheese and crackers. great room - we are a family of - and we fit comfortably with the - queen beds and pull out sofa. the room was clean and there is a frig and microwave. free shuttle to - drop off points in san antonio great convenience and saves over cabs and rental cars and overnight parking ($-- per night) pool area - terrific for young families - there is a pool hot tub and mini golf in an attractive courtyard setting. it is not luxurious but certainly adequate given the price of the hotel. beds - incredibly comfortable pillows and beds we all slept soundly only drawbacks: it is really not in a walk to location. it is several blocks from the riverwalk and the walk is not a pretty one. a major highway runs directly next to the hotel although our room was at the other end and we were not bothered by any traffic noise. you do hear and see the highway while in the pool area. my husband was also disappointed that the machines in the gym were out of order - we were told they would be serviced but didnt happen before we left. overall i cannot imagine finding a better value than this hotel.',happy
id19269,' made a reservation - months ago for the philadelphia marathon weekend in novemeber. i got an email yesterday stating they had a computer error and they had to cancel my reservation! at this point all of the other hotels are booked! they said to call the marathon booking group (which was passing the blame since they were the ones to overbook!) i would like to thank the sheraton for ruining my marathon plans that i thought i had figured out a long time ago! will be less likely to book at any sheraton hotels now!!!',not_happy
id19270,' we stayed at the pacific terrace hotel in pacific beach. the service and view from this hotel was spectacular. the staff was friendly the room was extremely nice and i would stay there again if i ever visit san diego again.',happy
id19271,' big bed cable tv car park affordable and a good location in hollywood area. easy to get to off the freeway and to travel around the local area. much cheaper than some other accommodation in the area. would stay here again.',not_happy
id19272,' i stayed one night with family of four. chose it because of proximity to logan international and up to three weeks of parking included. shuttle drivers were very nice. i called for shuttle after landing and it arrived within ten minutes. will use again.',happy
id19273,' the location of this hotel is great. the hotel room was average. i guess you get what you pay for in this case! the room rate was very reasonable. our room was located in front of the elevator and our window faced the street very noisy! after the first night i requested a room change but was told that the hotel was sold out and a room change was not an option. when making a reservation you may want to request a room away from the elevator. the temperature of the room was also a problem. during the winter months the ac does not work. the room was very stuffy. we had to get someone from the front desk to open the window in our room to get air circulating. the room is small so i guess that is why it was so stuffy. by the way the bathroom is big enough for one person at a time. the bed was comfortable and the room was clean. dont expect luxury at all but for the price you pay i guess it is average. it was also nice that they supply aveda products in the bathroom. when we were checking out i voiced my opinion to the front desk clerk. she did give me a voucher for a room upgrade if we decide to stay there again in the future.',not_happy
id19274,' i have stayed at the sterling hotel several times. i had always been pleased before. however i booked mother is day weekend for a girls weekend out for myself my sister and two daughters. this stay was a disaster!!! the room the halls the elevators everything was filthy. i had planned to book my large march event again but i certainly wont now never again. not only was the hotel dirty but i was treated very rudely by the staff in general.',not_happy
id19275,' i travel to austin a couple of times year and the staff at the four seasons has gone out of it is way to may my stay a pleasurable and as comfortable as possible.the manager michael pedder the staff at the concierge desk on down to the doorman...always hospitable considerate and courteous to a fault.yes four seasons is a luxury - star hotel but we all know that that can just be the set-up for the fall...but not here. they do get it right.',happy
id19276,' the hotel is solid and has all amenities of a hotel of this brand however a make-over would be good given the price range it is in. the room was freezing and difficult to get the temperature up if you do the noise level gets extremely loud. the location is very central however parking is expensive with -- $ (valet only - street parking is not possible) and breakfast as well for what is offered also the breakfast room could do with some refresh.',not_happy
id19277,' had an excellent stay for - days on --st executive floor. corner room with great view from gg to market street (sunrise and sunset). very clean perfect room maid. perfect service in the executive lounge on --st floor. hsia included in rate working perfectly. large flat screen tv set. bathroom okay but nothing extraordinary. some noise from the windows - would need to be renewed. only missed a fancy young bar.',happy
id19278,' nice clean quiet hotel. very close to freeway friendly accommodating staff. hotel does not have business center but staff was very helpful in netting my needs. my room was very clean i had no problems with surrounding area. room olso has - air onditioning units so it was easy to make it comfortable temperature. i believe i stayed in the same hotel --- years ago and was very disappointed. but this stay was good. i had room with - double and a sofa and it was good size room for all of us. breakfast is decent with waffles eggs cereal and pastries apples.',happy
id19279,' on the beach (but if you want to see the ocean you will pay a premium). my room looked out over public restrooms and parking and the balcony door and screen were very difficult to slide and noisy due to rust buildup. when i asked at the front desk about moving closer to the front (ocean) i was told that was not possible because i had booked through expedia and so they had to give me a particular room. i had not booked through expedia. the pool hours are very limited (cleaning should be done before the late morning opening; deafening noise from cleaning the drain - feet from your head while in the jacuzzi is not relaxing) the rooms are very tired and the $-- per day parking fee (for outdoor) is ridiculous. (i rise at - to - a.m. every day and the public free spaces were full by that time every morning; i saw no free options.) the storage space inside the room was limited to - tv armoire drawers that were -- inches wide (and - standard bottom drawer) and a small closet. no luggage rack to unpack a suitcase. wifi was good. it is basically an average motel needing refurbishing but in a very good location; overpriced but clean. the high price should include (at least) front lobby coffee.',not_happy
id19280,' ive been traveling to houston for --+ years and always thought this was a past-its-prime uptown-galleria hotel that catered to oil guys and hooks in the --s. that said i had the chance to stay for free after converting some frequent flier miles on a -nd tier airline into hotel points and went for it. hotel is renovated and in great shape and certainly has above-average fittings decor and room size. very courteous staff and a swanky luxury vibe but .... why am i paying $-- to self-park and $-.-- for wifi? and another $-- for a half-liter of bottled water? moreover i know i was a freebie guest or at least low on the revenue spectrum but they gave me a room that was basically adjacent to a convention meeting room off the -nd floor lobby while a conference was going on. big hint then - dont be shocked when i help myself to the pastries coffee and bottled water that are on a serving table -- feet from my door. it is not that im a pilferer or cheap - but when im woken up by the sound of dozens of people chatting in the hallway there should be something in it for me. overall - very good stay nice hotel good people and great location. ill go back - but only if i get a good deal or if someone else is picking up the tab as im sure there are better deals in that neighborhood.',happy
id19281,' can really recommend. not an old fashioned hilton. great location. rooms are fairly spacious and well designed. breakfast with incredible french toast and worst coffee. always ask for an espresso. fair value also with the breakfast arrangement.',happy
id19282,' our stay at the jacksonville wyndham was the most enjoyable we have had in years! the renovations are very well done and clearly well thought out. our room was comfortable and well appointed with a great view of the river and jacksonville. the staff was so courteous and helpful it was like staying with family! we recommend a stay here for anyone coming to the greater jacksonville area. the food was terrific and the breakfast buffet was never ending. waffles fruit eggs you name it they have it!',happy
id19283,' i attended a conference at this property this past weekend and i must say it is the filthiest hotel i have ever seen. the common carpet areas are filthy. we had vendor tables set up in the hallways and the tablecloth had ink and food stains on it; the dressing-skirt was of poor quality. i ordered food from the restaurant and when i went to pick it up was advised that the plate was very hot and given a cloth napkin to carry it in. when i asked for a tray i was informed they didnt use trays. very worn tatty and shabby property.',not_happy
id19284,' i only stayed for one night but my experience with this hotel was great. i was in san francisco for my birthday and on check-in was pleasantly surprised with a cake and - bottles of wine! i have never gone to a hotel that will do that! the staff was very friendly. we checked in late but didnt have any problems with that just a questioning staff member on why we were late. checked in at night and felt very safe. i didnt have any problems with noise that night at all. i was able to find street parking but valet parking is available for a price. the nice thing is that they have a complimentary evening wine reception where you can mingle with other guests in their cute lobby. i would definitely stay here again as it is a cute hotel with great value.',happy
id19285,' we stayed here in july before an alaskan cruise. the location is ideal for this as the pier used by celebrity is literally next door. it was delightful to just walk the suitcases over to board the ship. also an easy walk to pikeplace market and the associated restaurants. the hotel was a bit worn at least in the rooms but the rustic decor makes it seem intentional. however everything was comfortable the people friendly and the views wonderful. breakfast in the restaurant was excellent. the marriott was also near the dock but the edgewater was much better situated and a better value.',happy
id19286,' we had a ---hr layover in baltimore far too long to hang out at the airport with our luggage. we booked the room at $--- through priceline. the other reviews are correct this is a very nice place to stay. we only used the room for the day but took a nap and a shower and can confirm that both the bed and the bathroom are more than youd expect at this price. the room a-c unit was a bit noisy which might be a problem at night but it was definitely appreciated in the ----degree heat! the free bottle of water is a nice touch. otherwise the staff were very friendly the hotel pool looked like it belonged in a tropical resort. we didnt try the restaurant but the room service menu looked appealing. it was worth the cost to spend the day at the inner harbor instead of in the airport waiting area. although we learned at check-out that they have a half-day rate which is only available if the reservation isnt pre-paid. good thing to know for next time! the only sour note was the driver of the airport shuttle. he was obviously dealing with some personal issue because he left us standing in the heat for several minutes while he finished a conversation with a colleague. then he threw our bags into the van got into the driver is seat without showing us how to get in. the he drove like a maniac to the terminal literally dumped our bags onto the curb and drove off. never said a word the whole time.',happy
id19287,' we only staying a couple of nights here but our stay was very enjoyable. the place looks very slick and well maintained the location is great and great customer service. the rooms were small but had everything we needed and we were generally out and about most of the time exploring philladelphia. if you get a chance head over to manyunk (think thats how you spell it) great little shops resturants and place to have a few beers. i booked my stay after reading the reviews on tripadvisor and am to say if anything the hotel exceeded my expectations.',happy
id19288,' nice place to stay.wing stop - doors away.we stayed at other holiday inn and suites on main st.this holiday inn express one is twice as nice and was alot cheaper.we were there for md anderson app.also had free shuttle to hospital.',happy
id19289,' i wasnt in my room other than to sleep but the interior design and layout was fantastic for the cabins . it was a great use of space without making you feel too cramped in your room. very modern. great hour at the bar.',happy
id19290,' we stayed here for - nights while on honeymoon in california. this is a beautful hotel. it is located at the very top of san fran so be prepared for a good walk! it is about - blocks from union square and the hills are hard!!! the concierge and porters were extremly friendly and helpful. they were so knowledgable about the area and were always recommending to us good restaurants and bars. nob hill cafe is one block away and is a really cute italian cafe. the one drawback about the hotel was that food was expensive-particularly room service. we only had breakfast one morning. the pool and spa area were lovely and very clean. as we were a honeymoon couple the management treated us to a bottle of champers and a lovely letter of congratulations. all in all we would recommend this hotel. great rooom..great staff...great stay!!',happy
id19291,' i stayed at morgans when i was in new york on a business trip in august ----. the hotel was more than adequate for my needs. i arrived in the morning and my room was not ready so i went to the lounge where there was wifi access so i could do some work before i had to leave for some meetings. the bellman held my bags until i returned later in the afternoon. my hotel room was small but well appointed a clean. it had absolutely no view as it faced a brick wall that was on the other side of an alley. the complimentary continental breakfast was quite good bagels juice and coffee which is all i really want. the location (murray hill) was good but a little bit of a walk to get to any of the tourist stuff.',happy
id19292,' stayed here during christmas ----. very quiet during our stay. staff upgraded us to junior suite. typical marriott hotel room. bed is comfortable. location is good for access to shopping and restaurants nearby. rooms clean and comfortable.',happy
id19293,' we had a fabulous - night stay at the eventi! everything was new and smelt like it! our one bedroom suite was spacious and we loved the luxurious contemporary look of it. the bed was heavenly and the marble bathroom well designed. the service was great and we loved the daily morning coffee and evening wine reception in the lobby. the hotel is located close to almost everything we would definitely come back again!',happy
id19294,' my wife and i arrived late october for - night stay. first the bad points: air con units in windows a bit noisy and some early street traffic noise if room is at front of hotel. we had to move room once due to the noise from air con unit. i should say the hotel staff were very accommodating with this move. all the rest is good in fact very good. ricks cafe a lovely little drop off point for continental style breakfast and snacks the free evening wine and nibbles a delightful added bonus. rooms neat clean and tidy with comfortable beds. the location is approximately -- steps to times square cant ask for better really. although the hotel has no bar of its own there are three drinking spots very close at hand if you are looking for a beer after a long day out on the town. tony is literally next door heartland brewery a further -- yards away and duvel belgian bar a further -- yards away. you never go thirsty! we celebrated our --th wedding anniversay whilst in nyc and the hotel staff could not have been nicer or more helpful plus free bottle of bubbly. our airport arrive and departure was newark and although there are both good bus taxi and train services we opted for a private limo booked through the hotel. from newark to hotel $--- and from hotel to newark $--. maybe a little extravagent if you are on a tight budget but effortless and luxury. overall the hotel was a great base to stay for our duration not big and luxurious but a small warm and friendly haven right in the centre of the city.',happy
id19295,' hotel on main strip close to airport (almost with all the other major chains) so it is convenient if you have an early morning flight. property was being renovated when i stayed there in september and it badly needs it. if you came on shuttle bus or cab there is basically no place to walk except the mcdonalds in the parking lot. rooms small and not particularly new but they seem to be updating. rooms were clean enough and staff at front desk fine. some of the other nearby hotels looked nicer to me and had a bit more property around them - this is is basically jammed into a tiny spot behind another hotel and the mcdonalds. acceptable for a good nights sleep for early morning flight.',not_happy
id19296,' my husband and i just returned from san diego. we stayed - days with friends in la jolla and wanted to stay in the city for a couple of days. after reading reviews of all hotels and not sure which area we wanted to stay we decided on the holiday inn on the bay. it was the perfect location. we did not want to rent a car but wanted to see the sights. we walked eveywhere or took the shuttle. we felt safe and the view from our --th floor room was spectacular. the staff was very helpful and our room was very comfortable. when we return next year we will again stay here. t',happy
id19297,' the staff: i have an elite status with the hotel & had booked the room directly with them. i had requested - double beds & a roll away. when we arrived at the hotel they gave us the smallest room with a king size bed & no roll away . was to tired after a -- hour flight to change rooms & get into arguements. the concierge of the hotel was trying to coax us to take a limo --$ -hr for sight seeing & even told us there are not sight seeing buses- tours that he knows of the same thing was repeated the the lobby staff. the staff in the lobby is very rude & cold . since i am an elite member was allowed complimentary water & soda from the gift shop located on the lobby level . the lobby staff behaved in a very unprofessional manner whenever we wanted complementary beverages. location: the best thing about the hotel is the location is a block away from union sq. rooms: the rooms are old & need to be redone . the windows are very old air & noise seep through them. basic amenities like room slippers were not present in the room. misc: the lounge on the top floor is closed on fridays & saturdays. the westin which a stones throw from this property is a way better deal for a similar price. i think the marriot group has a lot to learn from the sheraton group of hotels regarding hospitality.',not_happy
id19298,' i stayed i -g for a week. -g is third floor on the corner of --th street and -th avenue. this makes sure that you can hear the city how ever after a full day of sightseeing even our - year old daughter had no problem sleeping. in my oppinion the noice of the city is part of the experience. -g is a deluxe - bedroom and it is not like the one on the website. the furniture is a older and kept in brown but in good condition. the rooms are big and there is lots of space arounf the bed. enough room for a baby bed and a huge stroller. the living room has - sofas and a chair a work table and a dining table. the small kitchen consistes only of a microwave oven. the bathroom is small but when sitting on the potty you have the view over -th avenue through the blinds. the hotel does not have a bar of lunchroom. how ever just up --th street (less than --- meters) there is the green cafe. go here to get your breakfast. i can also recomend their sandwiches they are a lot better than what i found elsewhere. on the oposite corner of --th and -th youll find rue--. go here for drinks and.... well their service and food is top of the line at a very nice price. the service in the hotel. ive stayed in a lot of hotels mainly in london zürich and gibraltar. i have never felt so welcome or had such quick responce to any type of requests. not even when i asked for change to the in house laundrett (--+ quarters). they will help you order takeout and they even have a book of menues from places they recomend. there is free wireless access on the second floor. in room internet access costs $-- a day. the second floor has a very nice lounge where you can do your netting.... i will be recomending this hotel to every one. but if you cant sleep for the noice of the city that never sleeps then ask for a room on a higher floor than -rd.',happy
id19299,' we just got back from a mom-daughter vacation. the staff was great from the first moment. they were helpful with resturant suggestions and making reservations. we had the one bedroom-bathroom unit which was perfect for two. the beds were very comfortable(fluffy). my daughter noticed it was an older establishment but other than a few minor touch ups need in the bathroom the age of the hotel was not a problem. the breakfest was perfect for us . the location was great. we were able to keep our car parked and walk to hollywood blvd. daily. staying at a hotel too far to walk adds to the expense. parking anywhere is very expensive. i look forward to another chance to visit the magic castle hotel',happy
id19300,' was extremely pleased with this hotel and the location is great. every staff member encountered from the time we walked through the doors was very friendly and welcoming. this will be the first place i check for future stays in new york. reasonably priced comfortable accommodations variety at breakfast buffet conveniently located to penn st and great places to eat. it was an all around wonderful experience.',happy
id19301,' this was my first experience with a personality hotel and i loved it! the hip vibe hit me the minute i walked through the door and it only got better once i arrived in my room. the decor was amazing. so stream line fresh and modern. all the accommodations were in place to make you feel absolutely spoiled in your home away from home. it was a great location that offered all the sights sounds and smells you could want from being in the city! i hope to return to the hotel diva time and time again!',happy
id19302,' i have stayed at a fair share of marriotts in my day but this one isnt one id recommend even though it is walking distance to georgetown. stayed - nights and noticed the property was not up to the quality standards that the marriott brand is known for. maybe because i was paying a negotiated group rate?? i dont know for sure but the floor i stayed on needed to be refurbished badly. here are some of the things i noticed: -. the bathroom door had chunks of wood missing that was painted over -. the bed spread or throws or whatever they are called were pretty nasty looking and ended up in the corner of the room (and then i washed my hands). -. the bathroom is very small (the door almost hits the toilet when it swings open. -. they sprayed way too much of that marriott scented air freshener smell in the hallways... ill leave it to anyones imagination as to why they did that. oh and there is a fire station just down the street so be prepared for a couple of late night or early morning fire trucks with sirens blaring.',not_happy
id19303,' the hotel is at a great location one block north of the symphony t green line stop and one block south of prudential within walking distance of the northeastern campus and the prudential mall. the first night i had a ticket to hear the boston symphony at symphony hall and walked there from the hotel--less than a block--in under ten minutes. there is a restaurant onsite but it was closed when i was there in late january. on the other hand between the mall (which has several chain restaurants in it) and the campus there are plenty of places to eat and to pick up incidentals. the rooms were bigger than i expected based on my experience with other budget hotels not lavishly furnished (just a functional table and two chairs) and the bathrooms were on the small side. the front desk was extremely helpful allowing early check-in and trying to meet all requests (a room away from the street a nearby room for a companion who checked in a day later than i did); you can also leave your bags with the bell captain on the day you check out if you want to do some sightseeing before heading to the airport; a couple that checked out ahead of me was told they could leave their car in the parking garage for a couple of hours (if they removed it before check-in time) while going around the city. the only complaints i had were that the elevator was not centrally located and there was no ice machine on the second floor: you had to traipse down to the first floor. certainly i wouldnt expect a luxury experience for this price but except for the minor caveats listed i was fully satisfied based on realistic expectations.',happy
id19304,' wasn’t sure where to stop when we first pulled up to the hotel. the hotel name-sign was a little difficult to see and there was no type of signage as to where to stop for the valet. that’s the bad for the good: arrived before standard check in time front desk staff apologized that our room was not ready the hotel is in a great location and allows for easy walking all through downtown. as soon as the room was ready the front desk called. very nice corner room view of the trump tower the river and the chicago theater. it was an easy walk to the sears tower in one direction and the navy pier in the other. we checked out at --:--am but didn’t need to leave downtown until much later; the staff stored our luggage and kept our car in the valet parking until -:-- when we left downtown. i look forward to staying again when back in chicago.',happy
id19305,' this hotel is one of the best hotels ive ever been too. it is right on times square where the lights and the people come alive. nyc is one of my favorite places in the world so there was an enormous amount of pressure for this hotel to be amazing. truth of the matter is this hotel went above and beyond my expectations. it was beautiful modern amazing had great service ambiance was great rooms were high class as well as high tech and the location once again was amazing! truly one of the best hotels!',happy
id19306,' i chose this hotel solely because of proximity to airport and advertised free -- hour airport shuttle. not true no drivers between - and - am when i needed shuttle. upon returning home i registered a complaint on the website no response. repeated - weeks later no response. e-mailed no response. called choice hotel customer service line they got in touch with the manager who finally wrote me back stating they supply cab fare when drivers unavailable. wrong - i had to pay for cab. wrote him as such no reply. faxed second letter no reply. final call to customer service line - months after the stay resulted in refund of cab fare paid in choice hotel vouchers. not impressed. room was adequate for the money but customer service awful. will recommend against staying to anyone who asks.',not_happy
id19307,' this is a great hotel for a girls getaway. we stayed - nites never took a cab except the first night up to the carlyle and then the subway to ground zero. loved the location (walked to theaters shopping museums) super clean nice rooms and staff was most accommodating.... very professional. would definitely stay at this hotel again and again!',happy
id19308,' the hotel is relatively new. we have been upgraded to a two queen bed room but cant really tell the difference about the room (higher level maybe). there is no lounge in the hotel and the breakfast is starbucks drink and one food item.',not_happy
id19309,' we liked the hotel elysee (very friendly staff good breakfast in a pretty room nice room good location) but we were woken up at -:-- a.m. on a tuesday morning by a very loud garbage truck that didnt move for about -- minutes. another garbage truck came by again at -:-- a.m. i think we were on the -th floor. when i mentioned this to the front desk they said that the garbage collectors come by pretty often and that they would put us in a room facing away from the street in the future. so i would strongly advise not getting a room facing the street. besides that it was a nice hotel.',not_happy
id19310,' this hotel is in a fabulous location and staff are friendly ; however there is one caveat and that is if you are booked in a room facing grant street the noise at night is unending due to the large alley directly across the street with at least -- industrial garbage bins that are emptied at all hours of the night. also the rooms ending in -- are abutting the old elevator and it clunks and bangs all night.it was a great stay in san francisco if you dont mind the lack of sleep at night!',not_happy
id19311,' we stayed in a two room suite at the magic castle for two nights at the end of april ----. the suite were clean and fairly basic - although perfectly acceptable for it is class - and surrounding a decent sized swimming pool. but where the magic castle really excels is location and faultless service. seemingly endless free snacks and drinks really helpful accommodating staff and just a couple of easily walked blocks away from the heart of hollywood boulevard (kodak theatre chinese theatre and walk of fame) made staying here one of the best decisions we made on our trip.',happy
id19312,' my partner and i stayed at -- thompson after receiving a pretty good deal on quikbook... the location is absolutely great if you want to be downtown.. perfect for shopping eating out etc. the room we were given happened to be directly above the hotel bar and we were kept awake the first night by the thump of the bass from downstairs. fortunately we were moved the following day to a much nicer (and larger) room a few levels up. the staff were pretty friendly but it is one of those places thats is a bit too cool for school! we walked in on a magazine shoot in the lobby one day. i think this hotel is fine if you can get a decent priced room.. but with so many designer hotels in this area i would definitely shop around for the best deal.',happy
id19313,' after traveling -- hours straight and dropping my daughter off to begin her college career we arrive at our hotel. we should have thought something with all of the people lurking outside the hotel grounds but we were tired and our - small children were completely worn out. we had made reservations online after looking at the pictures oh! what a mistake! we walked in and the smell hit us first but as i traveled with my can of lysol i sprayed the entire room down with it. then as we started to unload the cooler items into the refrigerator we realized that there wasnt enough room in the outlet to run the tv microwave fridge and lights for the room. you had to decide which two you wish to use at the same time. all of the cords were dangling behind the tv so you had to sort of pick and choose which end went to each appliance. the filth on the floor was something that shouldnt be discussed as was the grossness of whatever had been on the ironing board. they had even left an old toothpick for us laying beside the bed!! after wetting down the beds with lysol (as we knew we were stuck for the night) i sit on the bed and notice that the alarm clock and overhead lights are tied together and again you had to choose which you wanted to use as three plugs would not fit in the two space outlet. there were terrible stains on the tub and shower. this was probably the most disgusting place i have ever had to stay. i felt terrible about having put my family in this situation by going by the pictures on the internet. it was a valuable lesson. as we had reserved this pit for - nights we did get a refund by early morning and got out of there. we moved to a red roof inn at sea world and were so happy there. clean kind and in good proximity to everything. just dont want anyone else making the same mistake we did.',not_happy
id19314,' very rarely do i participate in reviews but i sincerely wanted others to hear about our stay at the dupont hotel in dc. last week my husband and i spent a number of days in fort lauderdale and thought it would be nice to stop off in dc for a couple of days before driving back to ny. i stumbled upon the dupont while scouring the internet for a hotel with reasonable rates in the main hub of dc. our little side trip turned out to be one of our most enjoyable vacations. the hotel room was beautiful with its modern flare heated bathroom tile flat screen tv ipod docking station in-room internet service kiehl bath products and crispy white bed linens. they had only opened the hotel a month earlier and were still trying to work thru some malfunctions and such which can be expected. however it was the staff members who made the whole experience pleasurable. everyone from the parking attendants to the hotel management couldn’t have done enough for us. they took the time to show us around the hotel gave us directions and tips for navigating dc recommended fabulous places to eat and made us feel more like family than hotel guests. with the service the dupont hotel has to offer as well as its prime location and pristine decor it is no doubt going to be one of the most highly desired hotels in dc.',happy
id19315,' we booked this trip since expedia had a sale and we got a really good deal on it. the staff was incredible they let us check in early and gave us information on where to take the subway where to find restaurants sightseeing calling a cab for us etc. the room was great very spacious free wifi. the beds were really comfy and the closet was huge to store our suitcases. bathroom and shower clean lots of towels! the only downside to the hotel was the breakfast. it was awful. the eggs and potatoes had no salt very plain no sauce. you had a variety of things to pick but the food didnt taste good. it is pricey as well you are better off having breakfast somewhere else. my regret is not getting the chance to use the pool!',happy
id19316,' great location in the gaslamp district. walk to shopping restaurants bars dessert and the padres stadium. nice friendly employees who will remember you on a return visit.',happy
id19317,' very impressive lobby and clearly nice facilities for small conferences meetings etc. the room although located nicely close to the elevator was below average standards. there was no coffee table despite the fact that the size of the room would easily allow for one. i learned this the hard way as at first there appeared to be no coffeemaker in the room. a more extensive search located the coffeemaker hidden in the cabinet on a tray. as there was no coffee table and the desk was occupied with my laptop etc. i was forced to put the coffeemaker tray on the floor. the tv cabinet was old and the interior was definitely showing its age. the bed was not very comfortable. the thermostat was initially adjusted to -- deg and the room felt cold. .',not_happy
id19318,' eat & drink @ allied hilton garden hotel next door & put it on your hotel bill ! - lots of bar company',happy
id19319,' we went for thanksgiving at my fiance is parents house. we where with in walking distance of everything we needed includeing her parents house. ventura blvd. is nice in this area and good restaraunts too. all of this was important as they charge $-- a day for parking. something to keep in mind as parking in this area is not the best. room decore was spars but very large for its size. rooms were clean but not - star hotel clean. clearly renovations from years of neglect was still in work. as for bring children would be fine but keep an eye on them at all times as there is plenty of trouble to get into given the renovations or lack ther of. i did not see a security gaurd to speek of but felt pretty safe given that the area is safe by los angales standards. keep your gaurd up at all times i say and again dont let those kids wonder off by them selves.',not_happy
id19320,' one of the nicer hyatt is on the west coast. bathrooms are absolutely amazing. very modern bath fixtures with the largest tub ive ever seen in a hyatt. the bed was comfy room service excellent and the location cannot be beat. whether you come to seattle for vacation or business this hotel is worth every penny. skip your car rental make transportation arrangements with a transfer company or taxi - you will not need a car when staying at this hotel. ). i was there in september and every day was sunny and cool. not what i expected for - days in seattle.',happy
id19321,' this service at this hotel was far beyond my expectations. beautiful hotel too!',happy
id19322,' we stayed in a suite for three nights. not all suites are the same. our suite had two bathrooms. my sister had a suite and she only had one bathroom. both rooms were nice though our room could have been cleaned a lot better. the breakfast was a standard continental with waffles. after staying in other laquinta inn and suites in other states you could tell that it was not an original la quinta. not sure if we will stay there again. the price was nice though.',not_happy
id19323,' when we arrived we thought the hotel was going to be bigger but it isnt at all. its a small cozy hotel with small rooms to match. there are a number of things to commend however. -. location is wonderful youre smackdab in the middle of little italy. surrounded by great restaurants and a weekend street market in the mornings. -. the inside decor and general design is fantastic. the romantic ambiance is top notch. -. free wifi -. great coffee shop downstairs. flaws? no swimming pool. :-)',happy
id19324,' our trip to seattle in late july-early august started with a - night stay at the seattle renaissance. the best part of this hotel was the location. it is such easy access to all the main sites of seattle. we were able to easily walk to downtown the piers pike is place market and to the monorail that took us to seattle center-space needle-duck tours. a rental car wouldnt have been necessary for the activities we did. the pool on the (?--th floor) was small but offers a great view of the city. you can find an even better view of the city from the lounge-bar area. they offered a great hour with great tasting appetizers.',happy
id19325,' the staff is very friendly. this is the worlds best staybridge suites for a reason. it is clean from the front door to the room i stayed in. the serve a great free dinner and wine at certain times. the rates are allways competitive. you dont have to be stuck in your room sit by the fireplace watching tv with a drink or this location is close to shopping and other great restaurants. the rooms are very modern and clean. staying here is like staying with family.',happy
id19326,' when i booked a - star hotel i was expecting so much more. i believe the hotel was nice at one time but this hotel needs serious renovations. honestly ive stayed in nicer holiday inns. what kind of - star hotel doesnt have wifi? they did have a cable hook up for a premium rate. i booked through priceline so i got the hotel for $--- a night. they failed to mention the $-- for parking or the $-- for valet parking. now that ive complained enough ill talk about the good things. the location was great. if you plan on spending most of your time on the riverwalk youll love the location. the people were very nice. traffic was a bit noisy. they forgot to charge us for valet parking. we asked them about it and they said not to worry about it. let is just say that with all the discounts that i received i dont have too much to complain about but if i had paid full price... id be ripping on this hotel. i know paris hilton would never stay here.',not_happy
id19327,' we bid -* on priceline and got parker meridien on w. --th street for $--- total per night. the staff was polite and helpful. the hotel was convenient to central park and subway terminals on --th. we were on the -th floor. not much of a view but we were not in nyc to stay in our room. the room was comfortable cool dark and quiet ( not always a given in nyc hotels. we were very with the hotel and would definitely stay there again. the hotel has an awesome burger joint in the lobby and a rooftop ( --nd floor) pool and deck with beautiful views of the city.',happy
id19328,' i had tickets to jimmy buffet in philadelphia and the hotel staff was wonderful. even though check-in was @ -pm they had a room when i arrived @ -pm. they were friendly and with a concert crowd it could have been completely opposite. i will stay again for pleasure.',happy
id19329,' i actually want to give the sheraton in baltimore another --- star because it was such a wonderful place to spend the night. it is centrally located in the heart of baltimore within walking distance to over -- restaurants. whole foods is only a mile away as well. the rooms were luxurious and clean with very nice pillows and bedding. the gym was great and i spent some time on the cross trainer. all the machines seemed to be quite new and they had free weights for lifting instead of one of those crazy machines. i liked that. all and all i would definitely stay here again. the staff was super-friendly too.',happy
id19330,' we have been using the hgi-westbelt for about - years now as our corporate hotel. we send all of our employees and customers there. i am always at ease when i book a room for someone there because i know from the minute they get there they will receive excellent service. the hgi is very clean has a great breakfast option starbucks coffee and the staff is one of a kind! my most noteworthy feedback came from the vice president of our service department who said the hotel was excellent and had great southern hospitality! we also have a great working relationship with our director of sales aliya amanzholova. she always makes sure that our guests receive the best! we appreciate her very much and always know we can count on her for anything. our employees and customers do not stay anywhere else!',happy
id19331,' the salisbury is ideally situated for all the great areas in new york. it is situated - blocks from central park and within a stones throw of -th avenue. the rooms are clean however dont attempt breakfast. its a free for all with plastic plates and a buffet. go out and sample a new york one. there are a few places close buy to eat and the hotel has no bar. we had a problem with towels as they couldnt seem to figure there were - or us despite telling. the staff arent overly friendly but the idea is to be out in the big apple not in the hotel. price not bad and would probably stay there again. enjoy new york its awesome.',happy
id19332,' we just returned from our first trip to frisco. (thanksgiving weekend) im not sure how we lucked into it but this has been one of our best somewhat blind trips ever. the hotel could not have been in a better location. alcatraz bike the golen gate bridge cable cars lombard street pier -- resturants in four days i feel we did it all and most of it we walked too. the room was goood size clean and a comfotable bed. the breakfast that was included with our room was very nice with a good choice of options. thanksgiving dinner from room service was really tasty. the bike the bridge pass that was included was a blast. the only concerning thing i learned on the trip that they dont tell you beforhand is how there are more dogs than children in san fran (i have a major fear of dogs) i guess again i was lucky they put them all on the same floor and we were on a different one. and the ones i did cross paths with was very well behaved and had courtious masters. this is my first time doing a trip review but i thought the hetel did a great job and should be rewarded for a job well done. i would definitly return to this hotel (dogs included).',happy
id19333,' the grand hyatt is in such an excellent location for any new york visitor. it is situated right next door to grand central terminal with all the attractions within easy walking distance. the hotel is comfortable and the rooms were spacious. the rooms were cleaned every day and you clean linen and towels are available that often too if you want them. the restaurant serves a range of breakfast options and is a good size so waiting for a table isnt a problem usually. would certainly recommend this hotel.',happy
id19334,' stayed here on business back in february. a very nice comfortable hotel with great views. excellent location. perfect for business or leisure. every bit of - stars.',happy
id19335,' this hotel is ok but we had to change room because the first room we were in was so noisy we hardly could sleep there. i found it too expensive but i am afraid it is the case for all new york hotels',not_happy
id19336,' im amazed to see other people have written positive reviews about this hotel. it is so bad ive been driven to come to the business centre at midnight to try to describe how horrific this place is. i also did not want to pay the $-- a day internet charge which i always find a really sneaky charge. where do i start? the area. awful. there is a huge hospital next door but unless youve been shot which youll ask for by the end of your time here to put you of your misery it is a really horrible area. walking in to the lobby my spirits were briefly lifted until i walked up the stairs and saw the carpet and then the walls. it looks like something that hasnt been touched since the --s. then i got in to the elevator which felt more like what youd expect in an industrial warehouse and then finally got to my room. my room. a king deluxe i think they called it. deluxe? id hate to see the standard room. on the upside there was a bed and the shower had running water. that is where it ends. the room was large bare with furniture you wouldnt sell at a flea market let along on craigslist and felt as if it hadnt been touched in decades. in the morning i thought id go to the gym. surely they couldnt get this wrong i thought. wrong but im glad i went as it was an experience for sure. to get to the gym you have to get back in to the crummy lift up to the second floor then open a door onto a roof (i kid you not) walk across the roof open a random door to another lift more like a goods lift then once at the bottom walk through the local ymca past schoolkids playing basketball. ive never known anything like it. and for the pleasure in staying in this place youll pay $--- if you have breakfast and the internet. before tax? ---? what has the world come to? id rather stay in the motel in psycho. stay in this place for more than a night and you will go psycho. my advice stay anywhere absolutely anywhere rather than here.',not_happy
id19337,' my family and i were on our second vaction to chicago with the kids.(-- ---). we stay in this hotel for the second time to for a $--- a night. we were hoping that it would change to the better from the first time that we stay in it a year ago. will it didnt still the same. i will start with my review of the good. this hotel is in a good location for downtown chicago. you can walk to many areas of the city. the navy pier is - blocks the mag mile is in four blocks. there are many resturants in this area too. now for the bad of this hotel. this hotel is owned by hilton inc. whch is known for there service the and atmosphere . will at this hotel it doesnt do that both time we were there. first with you stay there in your own car you have to pay $-- a day we were there for - days that is $---. i think that if you are stay in the hotel it should be free or maybe $--. if you are not stay have those people pay the $--. next is if you are a honors member and you have to check in early they will put you in a non member part of the hotel which is the lower half of the hotel where noise street noise is and the rooms are not as nice or as clean. next thing is if you want a sit down fill breakfast. there is a resturant that is in the hotel it is nice but if you eat there for breakfast you are looking at $-- a person. so that is $-- for four for staying in your hotel. that should be free or maybe $- to $--. if you need a sit down breakfast go across the street to two eggst is alright for $-- for four. or go to domonick grocery store down a block. a full grocery store that as everyting. next complaint is the hotel as no free internet in room just in the lobby so if you are on the -- floor and need its several times a day happy traveling on the elevator. they have a business center in the hotel but to use the internet or the printer it is $- for -- mins. i think that is highway robbery for someone staying in there hotel. it should be free and to print -- cents a page. so bring you own printer so you can print game tickets and documents i did. complaint #- is the hotel bar the bar is only open from --:--am to -:--pm. how many business and vacationer drink beer wine or scotch at --:-- in the morning and who closes a bar at -:--pm and in chicago this is the stupidiest think i have every seen in a bar. i want down to the bar to have some drink with my wife. while the kids were in the room watching tv. we got there at -:--pm and the bartender said that he as closed the bar for the evening because business is slow and told us to go across the street to timmy otoole. also while i was using the internet in the lobby i watch him turn people away about -- people in one hour because he was closing the bar and would not open it again. that is some really good -star service for you isnt it and lose of money for the hotel. here is my tip go to domonicks grocery a block down get your beer & wine. bring it back to the hotel and drink it in your room or in the lobby while using the internet. but stay in the hotel because of drinking laws. this is a cheaper way of having fun in the lobby and on the internet in the evening. i did it all four nights. complaint #- is for this hotel to read. you are doubletree hotel in the -- is and -- is you were known for you - star service and atmosphere. get off your money hungry attitude and give your members the service and style that they should get. this hotel did not give anything for free nor did they care. before i left my hilton garden hotel in the suburb that was a $--- a night and got free in room internet- breakfast-coffee and the bar was open until --. so doubletree get off your high horse and clean up your act i will never stay in a doubletree again and i have stay in many. so for the people that have read the whole review you make the judgement of staying in this hotel or not. happy traveling and have a great day!',not_happy
id19338,' i am the family travel agent! i worked extremely hard on this specific trip ! october -- - november -st ----...it was a combination --th birthday celebration for my mother-in-law and a family reunion for -- people- two who had never met the others-ala boyfriends and fiances... i began by trusting my fellow trip advisor writers. it took me over a month and a half to decide what hotel would be the one for bea! she deserved the best! when i began the actual booking the connoisseur at the library hotel was exceptional. in very many & lengthy discussions we slowly figured out all the details and i mean details!!! i was polite but very emphatic and was greeted with nothing but pure assistance and personal touches galore! we were in contact constantly and it was always a delight and funny. very personalized! the hotel includes a fabulous continental breakfast which is loaded with fresh goodies. not your typical breakfast. it is served in their library sitting room with beautiful views and ambience. paintingspiano art work and of couurse books to borrow and read everywhwere!!! they serve complimentary wine champagne beer and appetizers after -pm in this room as well. there is fresh fruit and coffee --hrs in here. the bar is for all of nyc. it is located on the --th floor with unbelievable views. couches with a fireplace and even outdoor seating with heaters made it so enjoyable for martini indulging! we loved coming up here to wind down our evening especially with the -- yr olds! we booked - rooms-each with specifications and surprise everything was perfect when we arrived. nothing was changed or hidden. yea! even with two arrival dates two parties and from two different states. we were picked up and taken to the airport by the library hotel who made the limo arrangements for not much more than a taxi! worth every penny for the lack of worrying. i gave him my list for dinners sight seeing activities sports bars and brunch. we had a lot of fun selecting the venues. i had already selected blue hill for beas birthday dinner. all i can say is superb!!! outstanding food and service! on halloween-fri night no less in greenwich village. a must do!!! benjamins steak house was surprisingly excellent! they were willing to seat all -- of us at one table. a rare find in nyc! most do not seat more than - people at one table. the menu was classic but had many choices prepared beautifully. it is located literally right across the street from the hotel. so easy to walk to that first night. he helped me select where to watch the texas-texas tech football game. our brunch was a wonderful french restaurant - amore is everyone loved their room. wonderful and different themes on each floor with books to coincide with the dewey decimal system. the amenities were lovely elegant and we slept like babies. the linens were divine! our room was on the --th floor and the noise was minimal. it is nyc!!! we felt very safe and pampered. the front desk doted on all of us and we received bottles of champagne etc... to sum up.... a trip of bountiful memories made possible by the library hotel a ton of thank you is from jan king halbern',happy
id19339,' my wife and i had a nice stay over the weekend for the christmas parade on michigan av. as we arrived we got upgraded for a reasonable fee to a prestige suite. nice room but some of the technical features did not live up to expectations. the wireless internet was very weak and slow so calling it high speed was a bit oversold i had a feeling that the prestige suites which are situated at the end of the hallway are just about covered by the wireless signal. the television was not working properly and you had to guess what you pressed the one in the bedroom was working nicely but this is not the prime location for watching. the hotel location is perfect for shopping on the magnificent mile where you have all major shops within - minutes walk. we used the concierge service once and found that their selections was great on the food but not great on the class of service we expected a better (bib gourmand) recommendation or at least to be asked what pricerange we had in mind. all in all reasonable value for money but still the last inch to go for being a luxury hotel.',happy
id19340,' my husband and i took a quick mini-getaway to austin with our dog and after reading all of the rave reviews about this westin i booked it. the hotel lived up to all of the reviews. first of all it is immaculate. the public areas as well as the rooms are spotless! the signature heavenly bed is super comfy and even the shower is luxurious with an added hand-held shower head. the staff from the valet guys to the front desk and lobby bar staff are all very courteous and friendly. each of them seemed to go out of their way to make sure we were . the location is perfect. it is within an easy walking distance to an outdoor shopping area with lots of stores and restaurants. to get to downtown austin was a ----- minute drive. there were a few drawbacks we experienced. the first was in no way the fault of the hotel staff. we had a corner room and the people staying in the executive suite next to us decided to party it up until - in the morning. as soon as we made a call however this problem was immediately resolved. the other was that our room had a very slight lingering odor of dog urine. we took a dog with us (who is completely house broken) so we assume they placed us in a dog-friendly room and dogs in the past may have had some accidents.',happy
id19341,' our recent stay at the park central was a poor experience. we showed up at - am to check a bag and head to the u.s. open stopping off at the front desk to confirm our reservation. the employee told us that they had us in a king room and that arriving after midnight would pose no problem. after arriving at the hotel at - am they were overbooked. obviously we were upset but it is what happened afterwards that bothered me most. after waiting in the lobby for ----- minutes the manager came out and told us they had found another hotel and wanted us to sleep there for the night pack up the next day and come all the way back. we informed him that due to our schedule that was impossible. he said the problem was we didnt hold the reservation (see above). when i started to explain our earlier conversation with the front desk employee the manager interupted me and began interrogating me as if he did not believe what i was saying. unbelievable. after i asked him to keep his mouth shut long enough for me to finish the recount of the morning is conversation before insulting my integrity he listened and then walked away. upon return he handed us a room ke and very loudly - there were other people in the lobby in our situation - stated that another customer had agreed to give up their room. this guy should have just paid the two nights at the other hotel and things would have been fine. instead he insulted us and impositioned another customer. ridiculous. of note - all of my other expereinces (-- or so) at priceline hotels has been wonderful. i give priceline a -- and park central a --.',not_happy
id19342,' my husband and i stayed at the hilton club in early october as part of a timeshare sales offer. our plane arrived early so we were not able to check in at --:-- but this wasnt unexpected and the hotel held our luggage. we returned after dinner to first enter our room. the room was nicely decorated an adequate size and the bed was comfortable. however that first night it took us two and a half hours to get decaf coffee two coffee cups and a normal blanket because we dont like the down comforters that are always provided these days. there was a blanket in the room but when i unfolded it to put it on the bed to replace the comforter it had a totally disgusting stain on it! it is hard to believe that this horrific large stain had not been discovered prior to the blanket being put in a plastic bag. our second night we were already ready for bed when my husband discovered that we had no bath towels. instead of calling he went to the concierge desk on the --th floor. he was told that someone would be right up with the towels but because of the long poor service the previous night asked that he be given them right away which they did. we were given an apology gift of sparkling wine and chocolates but this didnt make up for our disappointment and inconvenience. when we attended our timeshare presentation we did so with little chance of even considering a purchase at their new property considering our experience at the hilton club thus far. on a positive note the breakfast was good for a free continental breakfast and one night we returned early enough to enjoy a complimentary glass of wine. we found the location convenient and within walking distance to places of interest.',not_happy
id19343,' we were across from port authority and the subway within walking distance of many restaurants from fast food to fine dining and a few blocks from time square. the room was well equipped with a full kitchen big t.v. and very comfortable beds. it looked fairly new or recently renovated. breakfast was good although quite busy. the staff was very friendly and helpful. they could use a few more elevators given the size of the place. we often had to wait quite awhile but this was a minor inconvenience compared to the overall positive experience. id definitely stay there again.',happy
id19344,' my wife and myself stayed - nights at the strand. i was somewhat concerned about the comments on trip advisor regarding the staff slow elevators and breakfast. i found all comments incorrect. the staff is wonderful exceptionally well trained and helpful. the two elevators gave excellent service and the breakfast was very good. the rooms are very well appointed and of reasonable size. i would highly recommend this hotel and tell the critics to get a life.',happy
id19345,' this hampton was recently renovated and it looks very very nice. the rooms are comfortable clean and with a lot of space. the location of the hotel is a plus as it is near restaurants and shopping.',happy
id19346,' the burnham is an excellent adaptive reuse of the historic reliance building (built in ----) in the chicago loop. while the rooms are a bit small (as noted by other reviewers) they have huge windows which give them a more open feel. my executive suite was on the northeast corner of the building giving me a view of the elaborate new band shell in millennium park a few blocks away. it was very beautifully decorated with french doors separating the bedroom from a small parlor. there were a few touches like the curtains and the lights that some people might find excessively precious. the hotel is located in the loop directly across the street from the original marshall field department store. the neighborhood is very busy during the day but there is limited night activity in the area unless there is something on stage at the nearby theaters. if you are looking for a more lively neighborhood for nighttime activity you may prefer the area north of the chicago river. the staff was very helpful and friendly throughout my stay. the evening wine reception (from - to -) was a great treat. the small restaurant (atwoods) is quite good and deservedly popular.',happy
id19347,' just back from new york and our stay at the affinia--. would really recommend this hotel to anyone. great location within walking distance from -th ave and all the tourist sights. hotel room was nice with comfy beds and the little kitchen was a great extra. best of all the staff were really friendly which all made for a really enjoyabe stay',happy
id19348,' i had a co-worker that stayed here and recommended this hotel to me. i was more than impressed by the staff accomadations and cleanliness of the hotel. i stayed - days and it felt like home by the end of my stay. i also must add the free breakfast was great everyday!!! i have already recommended the hotel to two other couples and it will definitely be where i stay from now on when i travel to arizona.',happy
id19349,' after having stayed at another kimpton property in san francisco i was expecting something special and i wasnt disappointed. this hotel is charming and the staff clearly had been well schooled in customer service. my room was small but very well appointed. the view wasnt anything special - but i just closed the blinds. if i wanted to see the city all i had to do was walk outside. it is very convenient to the metro and union station within walking distance of the capitol and the mall and only a $-- cab ride from reagan national airport.',happy
id19350,' this is a lovely hotel; quait and elegant. small rooms yes but in one of dc is finest areas. the price is right there are great ethnic restuarants within walking distance and in short; this is city-living at it is finest!',happy
id19351,' i took my - year old niece for a weekend in san francisco and stayed at the hotel del sol. she had a fantastic time. they accomodated all her needs. she got to check out videos books and games from their closet at the front desk. her favorite part was the chocolate chip cookies in the afternoon. we hung out on the hammock and at the pool. i live nearby so i had chance to see my neighborhood as a visitor. it is a safe neighborhood with lots of amenties nearby and has a hotel with a good price. we will stay here again!',happy
id19352,' we spent three nights at the --- hotel while enjoying nyc during the christmas holidays and it was a great place to stay. the location cant be beat for the price. it is a few short blocks to times square and a few more from that to rockefeller center. there is a subway stop a few blocks away as well. the best part of the location is that the hotel is located right on restaurant row so there are dozens of restaurants literally at your doorstep. this boutique hotel had a lot more to offer than the expensive chain hotels you find in every major city. they served a nice breakfast each morning that consisted of fresh croissants muffins and juices. the staff was very friendly and helpful. they suggested restaurants and helped us schedule a car to the airport for a great price. the rooms are small but most nyc hotel rooms are. we had seen complaints on tripadvisor about the noise levels and didnt find any problem with noise while we were there even though the hotel was full. overall we would stay here again. the location price and comfort definitely added to the enjoyment of our stay in nyc.',happy
id19353,' we contacted the doubletree for a very short notice banquet and they were extremely accomodating (as opposed to the woodfin which due to location had been our first choice). because of the timing of my fathers death we were hastily arranging his funeral for a monday afternoon on the friday afternoon beforehand. we tried the woodfin first as they were closer to the funeral home but when they didnt get back to me by saturday at noon because nobody from sales and catering was available till monday morning i called the doubletree. pinky at the front desk located the executive chef bob kennedy within -- minutes. he was extremely accomodating and got us set up for monday making a stressful situation very easy for us. admittedly i have not stayed at this hotel but if their commitment to service is anything like i saw in this short notice situation you would make a good decision if you stayed here (especially vs the woodfin in sorrento valley!).',happy
id19354,' my husband and two kids stayed there for three nights in june. very nice lobby and modern simple zen rooms. we were directed to a t stop at south station by the front desk when there was one closer across the street from the convention center. would have saved some time. i also experienced the maids leaving their carts outside in the hall near their closets - which was right near the rooms on the way to the elevator. we would leave the room in the morning and it was still unmade when we arrived late afternoon -- then the maids came to clean and we had to hurry and change so that they could do the room. courteous door staff and garage.',not_happy
id19355,' i was expecting a bit more from this hotel. it is true the location is great but that is it. the room itself might seem very cool but really impractical in many senses specially the sliding bathroom door. the check-in process was a complete mess though it is true i received a complimentary breakfast as an apology. however it is also true that was one of the worst breakfasts i had in a hotel of this category. the terrace of this hotel seems to be one of the hot spots in washington nightlife so be prepared to share the elevator with drunk people and expect people running and yelling at -am. sweet dreams. in summary: this hotel is not worth its rates',not_happy
id19356,' we stayed as a party of - adults and - teenagers. superb location on the edge of murray hill. great restaurants nearby and everyday shops. walking distance to grand central station and the empire state. right along --th street to macys broadway and times square. the staff couldnt have been more helpful. donald was fabulous and even walked us to a local italian restaurant for dinner. expecting it to be a tourist trap we were very pleasantly surprised that it was a locals restaurant keenly priced with great food. obviously there was nothing in it for him other than great customer service! another of the concierge is (sorry but i cant remember his name) arranged a car for our return to the airport. the rooms were a good size - - double beds and extremely comfortable. small kitchenette aswell so perfect if you are staying for a bit longer with a microwave fridge etc. i would definitely stay here again!',happy
id19357,' we (my wife my brother and i) came to seattle for pusafest ---- and stayed at warwick hotel for - nights. other reviews on this site had mentioned the street noise so we requested a room on the upper echelons of the hotel and was accommodated with a fine room on one of the top floors. the room was big and had a great view of the space needle. it was possible to hear some distant street noise even through closed doors but it was not a problem for us - and i always sleep with earplugs - besides the combined snoring of my wife and brother did more to keep me awake... :) our beds (queen size) were a little too small for - big europeans - and the single bed cover for two is annoying - however it shall not detract from anything here. the bathroom was a little on the small side but had a nice tub. there is no breakfast included but they serve a fine meal in the restaurant on the premises - alternatively a short (-- minute) walk to -- coins is highly recommended where they serve a most excellent breakfast and are open ----. the hotel had a free internet service in the lobby (dont know about the rooms) where several pc is were available - handy for updating facebook and our friends at home about our adventures. staff at the hotel were friendly at all times and eager to help. there was a small mix-up with charged parking even if we never used it (intended too so here is the likely cause) but the charge was quickly removed without fuss. it is a small walk (about -- minutes) to the city centre (the monorail station) and about the same distance to the harbour front. we can highly recommend this place and will likely stay again - should we ever come back - though price as always will be a factor.',happy
id19358,' the edgewater is a great example of pacific northwest style. the log fire out front sets the tone for a cosy look that is carried out throughout the hotel. the location is pretty good as you have the space needle on one side and pike place on the other. it is expensive but i would not say it is value for money. seattle is one of the most wired cities in the world but the edgewater will charge you $-- for internet access. we were also woken two nights running by the fire alarms going off. staff were giving contradictory instructions (stay there-go to the fire point) and both times it was a fault. apparently this is not an unusual occurence. no form of compensation was forthcoming. we were also woken by the navy one morning who were berthed next door and like a big band and plenty of horns when they set sail. i also had to argue my case about a toll free phone call that they were attempting to bill me $-- for. so to summarise if you want to be kept awake in a lovely looking hotel who will suck the cash right out of your pockets then this is the place to be.',not_happy
id19359,' this is my second time staying at the parc -- hotel and will not be the last. i love this hotel it is my favorite. the service is great everyone is helpfull. one night the ladies at the front desk got my sister and me on the guest list for infusion lounge to which we had a great time. our stay was very pleasant the service was great all around from the valet technical support guest service to bell service.',happy
id19360,' the hotel was great. the check in and out was quick and correct. the room was large and had a microwave refrigerator and safe. we had requested a feather free room for allergy reasons and we were accommodated without a problem. the bed was comfortable. the breakfast had a wide variety but not yougurt (?) and no one around to ask. in the loft was a tv and room to hange out in. it has a pizza making and cooking machine which i have never seen. next time if i bring my son we will have to try it out.',happy
id19361,' it is localized in the heart of times square!!! the petit room was small however enough. big bathroom for ny is standard. the check in was very fast nice songs in the lobby!!!',happy
id19362,' great service great location. very friendly and helpful staff.',happy
id19363,' overall a nice downtown --star hotel but nothing special. the lobby is sort of an odd mix of classic and new age-modern decor. my room was nice with a relatively small but newly renovated bathroom. the service was excellent. the hallways were pretty worn with old paint and carpet. the location is good. five minute walk to millennium park or the magnificent mile . when i am in chicago again i will consider staying here but there are several good hotel choices available.',happy
id19364,' we stayed for - nights in the hilton garden inn on --th street in april ----. the hotel is in an excellent central location. the subway station --th street herald square and macys are steps from the hotel. we stayed in a - double bedroom on the -th floor. the room wasnt overly big but a reasonable size for new york. we could hear some noise from the street as our room faced --th street but it certainly didnt keep us awake at night. if you are a very light sleeper i would suggest you request a room on a higher floor and not facing the street. we didnt have breakfast at the hotel so i cant comment on that. the facilities of the room included an iron ironing board coffee maker mini bar but did not include a safe. overall we had no issues with the hotel the big plus in my opinion is the location.',happy
id19365,' we initially were booked at the marriott in downtown tempe however rooms got overbooked and the hotel asked us if we wouldnt mind moving to another marriott about a mile away. we really wanted the other hotels location however the hotel offered to shuttle us for free back and forth. they offered us another incentive and we agreed. the hotel was very clean. nice lobby. room was very clean and the bed was comfortable. we were given a free breakfast as another incentive for our room. i had oatmeal and my hubby had a breakfast plate with ham eggs potatoes etc. it was very good. the lady that shuttled us back and forth to downtown hotel was very nice. all staff we encountered were very nice. we initially didnt get one of our incentives and i called the hotel manager back and she immediately resolved. i would recommend this hotel and definitely stay again. the location isnt as convenient as the other downtown courtyard but if they would offer to shuttle again then it is no big deal as it is only a five minute drive down the street. i really like downtown tempe area; very fun area.',happy
id19366,' got a reward stay in an executive room for ----- points. great room but noisy ac. controllable softness bed was interesting- perhaps wed get it right after more than - night. hotel was friendly and generally good- we got a couple of free drinks as our priority club reward. breakfast was dire- food not good and coffee was hard to get. milk only in cartons and most seemed to be chocolate flavored. id stay again but avoid the food.',not_happy
id19367,' i really loved staying at the hotel indigo at the alamo. so cool to be in an old remodeled building overlooking such a historical and significant site. i had some issues checking in and the valet was a little slow but the room was goregous the location was more than ideal and the service for breakfast the next morning was outstanding. cruz really took good care of us and served us one delicious breakfast with a smile. it made all the difference. would definitely recommend a stay when you drop into san antonio. i will be recommending it to my friends and co-workers.',happy
id19368,' in chicago for a wedding weekend we stayed at this wonderful hotel. well located easy on the eyes the best part was the marvelous service. a little pricier than we usually pay but in a big city is to be expected i suppose. dont go to chicago as often as id like but i would definitely stay there again.',happy
id19369,' my wife and i stayed here for - nights at the beginning of march. i am an elite marriott member and have stayed at many of their properties. i would rank this one towards the top. first the good: -) staff is incredible. from the doormen to the front desk all were extremely helpful and kind. i would like to say jefferey the concierge was very helpful each day recommending shopping places and restaurants. -) the hotel itself is great location if you want higher end shopping. it is not a good location if you are looking for deals. -) hotel is recently remodeled and is swank by marriott standards. the restaurant opia i believe was packed each night as well as the bar area. if you are wanting a lively night scene this is your place. the negatives: -) concierge level is the bar area so at night you have to order from a list of about - appetizers. for breakfast the doors are closed and you have to use your card to access which is more typical. -) the noise level is loud from the street due to not being high up. if street noise bothers you then do not stay here. -) business center - well this isnt what i call a business center when you have to pay for it. as many have said why when you pay $--- to $--- for a room do you have to pay for internet or to use the business center. -) tv service was sketchy at times. ive found this more and more as hotels are going to hd or digital. nothing like getting into a movie on hbo and missing chunks of it due to signal interuptions. all in all this was a nice stay and i would recommend the hotel. overall we',happy
id19370,' the hotel is newly renovated and a nice place to have meetings. there are numerous restaurants and fun shops (albeit they are all mexican food) close within a few minutes walk. if you have a car everything is within a ----- minute drive: downtown to cool gaslamp district to shop and eat; across the bridge to coronado beach to take in a breathtaking view or walk around the many quaint shops and retaurants; a nice mall with top end shops and bloomingdales; or the famous and very cool san diego zoo! there are plenty of hotels in sd but they are expensive. this one is reasonable and in a fun location. the beds were average the room clean nice amenities friendly staff. the only negative is their nice workout room is located in the garage. that is a total creepout for women traveling alone.',not_happy
id19371,' my boyfriend and i stayed at this hotel for a weekend (- nights) just as a small get away vacation. our room was very clean and put together. we chose to upgrade to a room with a lake view and we were really glad we did! they recommended we upgrade so that we wouldnt hear the train and we would have the added bonus of the great view! we didnt hear the train at all and the view was beautiful! the shower and bathtub are nice size along with the rest of the bathroom. our bed was very comfortable with a lot of pillows. the pool was average size but was well kept. the parking price was a little high but about average price as the rest of the hotels downtown. we had a small issue with our concierge and some scheduling but we worked around it the best we could. overall i would recommend this hotel and would have no problem staying again. clean friendly and comfortable!',happy
id19372,' we have stayed at ota for many years and consider it to be one of the best hotels in ny. it has a great location the staff have always been very friendly and the hotel runs smoothly making a stay a home away from home. on our last stay we encountered an unusual event..while parked in front of the hotel to register and have the luggage brought in a car parked in fron of us backed into my car and in the process nearly hit my fiance. if she had not jumped out of the way what was a small incident could have had major catasphropic consequences. this was reported to security and the following morning daniel obrienhead of security met us in our room. he immediatly took charge was professional and caring and followed through with all of the necessary work to bring this matter to a favorable conclusion. daniel was the most important reason that staying ota is truly our city home! he is a very friendly and outgoing person yet he is truly concerned and professional when it comes to the business side of this type of event. we can not thank him enough and look forward to our next stay at ota and being able to say hello to danny once again. steven romm and lenore bailey',happy
id19373,' my friend an i stayed at the andaz hotel from june --th---th for a little r & r. we got a great deal on priceline however we had to pay an additional $-- to get a room with double bed (well worth it). overall the hotel is fabulous -very modern-chic furnishings. the staff was courteous and attentive. we were greeted with a glass of wine when we checked in (and again when we left for dinner!!). our room was very modern and nicely furnished. free beverages-snacks in the room. the hotel has a roof top pool-lounge-bar - fabulous view overlooking the city. the hotel also offer free transportation (cadilllac escalade) to local restaurants-venues. the hotel is centrally located in the downtown-gas lamp district. horton plaza (shopping) is about - blks. away. i would highly recommend this hotel. valet parking $---night.',happy
id19374,' we stayed at the vintage court last week for - nights. it is in a great location right on the powell st. cablecar line but you can easily walk down into the downtown area over to chinatown or even up to north beach. perfect location imo. rooms were nice. service was excellent. showers had crappy pressure but otherwise nice. noise was minimal. for $----nt you cant beat it in sfo.',happy
id19375,' our children booked this hotel for us in columbus when we celebrated our anniversary and we were very pleased with our stay. this hotel is fairly new and has all the amenities including a great indoor pool and lovely breakfast area. also it is close to two restaurants almost next door so that a lunch or dinner option is available without having to drive somewhere. rooms are spacious and staff is eager to please.',happy
id19376,' while better than most of the other properties in the stapleton area this hotel has a lot of room for improvement. front desk staff was friendly though the checkin process took a little longer than it should have. they didnt have my name in the system and it wasnt until i produced the paper copy of my reservation confirmation that the process started moving along. being a marriott rewards member and aaa member was of little benefit as the only rooms you could get at a good rate under those programs were smoking rooms. i got a better deal by taking the standard rate off the website. the fitness center was well stocked the pool looked nice. business center left a lot to be desired-- most equipment was out of order. the room itself was good. the only downside was a beautiful view of the shopping center across quebec. if you can try to get a westward facing room. hairdryer was broken but everything else seemed to be in working order. no fridge or any amenities of that nature. i guess different people would have different opinions of the parking garage. personally id prefer to park in a lot rather than meander through the levels of the garage but it is no big deal. easier parking is available at the doubletree radisson and other properties along quebec. all in all a fairly average stay. ive been to the courtyard radisson and renaissance when staying along quebec and the renaissance is as good as any of them.',not_happy
id19377,' stayed for - nights in october. we arrived from reagan airport to lenfant plaza metro station in about -- minutes. although the hotel is directly over the metro the way out to the hotel was far from obvious although it was simple when we knew how. eventually passed through the food courts on the basement level and entered the worlds slowest elevator to the lobby. reception was efficient but slow (only one staff) and did not advise us that the room is key-card needed to be inserted into the main lift is controls. so we didnt go anywhere!. room was well appointed large comfortable nice balcony with a side river view and of the skyline. beds were comfy in room were coffee maker safeetc. no noise from internal plumbing outside corridor or street.this is a class hotel. service in the restaurant and bar was superb and a problem with our safe ( previous occupant had shut it) was attended to within minutes of my phone call. no free wi-fi- must pay $--.-- for -- hours. (didnt bother). the terminals in the business centre were free but heavily used and slower than molasses in january. we persevered and got satisfactory results. another feature was that we couldnt control the heat in the room as it was cooler than wed like on the last day; we were told it was done centrally. hopefully the heat is now set for winter. lobby was always busy with a variety of business people students tourists. there was an extension of the bar with tvs. there was a big choice for the (non-included) breakfast; the restaurant starbucks in the lobby and a huge selection of fast food in the basement is food court (via the slow elevator from the lobby) which could be taken to the room. the hotel is well served for food throughout the day. it is convenient for the tourist; the big bus hop-on hop-off stops outside the hotel. the metro is immediately below and the hotel is a couple of blocks from the mall and the museums. in the evening after the office workers had gone home it was very quiet on the streets surrounding the hotel- the local architecture gave the environs almost a sterile or eerie atmosphere. there seemed to be hardly any eating places within easy walking distance.however we felt quite safe wandering around at night. we enjoyed our stay felt quite comfortable and was good value for the price we paid.',happy
id19378,' a two night stay over labor day weekend was completely enjoyable and smooth after arrival thanks to the attention of the front desk manager. i originally made my reservation for one night far in advance of labor day weekend. a few months after making that reservation i called the hotel to inquire about adding a second night to my stay. the agent said it wasnt a problem changed my reservation and then connected me to red lion central reservations where i was informed the desk agent had cancelled my original reservation and the original rate was no longer available even for the first night! i complained up the chain and was eventually telephoned by the front desk manager who changed the rate for both nights back to my original rate. when i arrived my room had been upgraded there was a gift back waiting a hand-written apology note and vouchers for a free hot breakfast buffet for each morning. a great example of good customer service after the fact. overall the property is dated but the rooms were in fine shape. the hallways smell a bit musty the elevators are old and slow and the restaurant breakfast service was adequate at best. fine place for spending a few nights in denver at a moderate rate though the area of town is centrally located if not particularly attractive.',happy
id19379,' the fairmont is in a great location to enjoy chicago. the room was a good size and clean but not much charm compared to the fairmonts in ottawa quebec and san francisco. the hotel staff are efficient but no warmth (except the doormen)- i like to be asked if i enjoyed my stay. we definitely never hurried back to spend time in the hotel.',not_happy
id19380,' on two recent stays i found the rooms at the fairfield inn near the philadelphia airport to be clean if slightly in need of updating. the complimentary airport shuttle was a nice amenity and the front desk staff were friendly and helpful. while the regional train stops about a ---minute walk from the hotel the sidewalk is discontinuous. the shuttle driver was willing to drop me off at the station on his way to the airport which i appreciated. i walked back from the station to the hotel when finished in center city - it was a feasible walk but the discontinuous sidewalk and possibility of heavy traffic makes it a little less convenient than one might imagine. during my second stay i had a rental car - it was a quick drive to the university of pennsylvania from the hotel. if i visit philadelphia again on business ill be pretty likely to stay here again.',not_happy
id19381,' i enjoyed my stay at paradise point resort. it was such a beautiful location and very centrally located. the front desk staff were so nice and helpful. the pools were nice but the main pool was crazy with children. i went to the smaller pools to get away from the hubbub and relax in the hot tubs. towels were provided which is great and our duck friends visited frequently. everyone in my party liked the resort but we were all disappointed with the lack of cleanliness in our room. we too experienced the black feet syndrome after walking around our room barefoot. kleenix and toilet paper were not replenished. i had to beg for more towels before getting sent more. the maids didnt do a great job in cleaning up the bathroom etc. they pretty much made our beds and took out the trash. we were very disappointed in this aspect of the resort. our rooms were humid and the bathrooms were a tropical nightmare. the shower curtain couldnt contain the water so it would end up all over the floor. crazy. the resort really is beautiful and we did head over to the barefoot bar. the bar was fun and had heat lamps to keep you warm at night. enjoyed that. the business center charges an arm and a leg for internet access fyi.',not_happy
id19382,' the room was nice and relatively spacious with good quality contemporary furnishings. very comfy bed but the flatscreen tv (great selection of channels) was pointed at the wall (rather than the bed or chair) which was absurd. it doesnt swivel either so you have to physically shift it. there is an ipod dock and international powerpoints which was great. nice big marble bathroom. cant fault the room or amenities it was what you would expect for the price and standard and did not disappoint. the fitness centre had a small pool and a great selection of weights and cardio machines. can get a tad noisy at night since its opposite a fire station but generally no noise issues. location wise its right in the middle of the financial centre and a reasonable walk to most attractions. service sadly was almost non-existent. emailed the hotel to check a few things but they never bothered to reply. got to the hotel before -am and whilst the exterior of the hotel was deserted there was already a small line of folks waiting to check in-out. took about ten minutes before the lone desk clerk got any help. no one helped with luggage which is surprising for a -.- star property but apparently quite common in the us; strangely there was a taxi tout in the lobby so at least you should be able to get a cab easily. i know hotels always mark up everything. it is expected and i have no issue with that. but the phone charges here are an absolutely joke. $-- to connect an idd call and $-- for national calls and thats in addition to the normal mark up on the calls themselves. maybe they have a team of champagne skulling ferrets running around the communications room connecting wires but i fail to see how such charges are justified. the charges are accessible by surfing the hotel intranet via the tv but there is no warning of these absurb charges before you call. yes one should probably always check the charges but who the hell expects to pay multiple times the rate for the phone call and get slugged an extra $----- per call? its a lot cheaper to use your global roaming mobile and thats already daylight robbery. dont touch the minibar either whoever invented the concept of sensored minibars should be drawn and quartered. check out was quick and this time someone bothered to help with the luggage. staff when present were polite and efficient but the property appears to be understaffed or maybe they just dont care. the rooms and facillities are good but when you consider the prices they are asking the entire package is just not good enough.',not_happy
id19383,' we wanted to find a hotel near lincoln centre and carnegie hall so we asked priceline.com to find one for us. we bid the price range of low $--- and it gave us this hotel. after tax and charges it became about $----night. it was not unacceptable in november in new york. the hotel is location for seeing things in new york was great. our room i believe the chepest one was very small especially the bathroom was nearly non-functional. if you are taller than - feet or --- cm dont think about having a room here. the noise from the surrounding street is very loud night and day. be prepared for it. the overall service standard is high. if i need to travel to new york all by myself i may choose this hotel again but with my wife no.',happy
id19384,' i booked a room months in advance and had reserved a river-view room. when i arrived i was told there were no river-view rooms available. luckily i had thought to print out my email confirmation and bring it with me. the desk clerk was curt and not at all friendly. she went to the back to consult with management then came out and proceeded to check in other guest. finally a man came from the back with my email in hand and i heard him say “give her what she wants”. no acknowledgment or eye contact or apology for the hassle. i did get what i wanted and at the price that was quoted but i doubt i would ever stay there again. on the upside the room was very clean and the bed very comfortable. but belive me they aren’t kidding about the bottle of water bedside with the note “enjoy this refreshment and a $-.-- charge will be added to your room bill”. it was just water. i mean come on ! at over $--- per night and they cant spring for a bottle of water for their guest? that is a good indication of where the focus lies. it sure left a bad taste in my mouth. there are too many other hotels nearby that will get my business next time.',not_happy
id19385,' my stay here will be for two nights and so far the help has been great and look forward to staying here on all of my visits to san antonio texas.......once more my thanks to the front desk and the managers staff....',happy
id19386,' o.m.g. where to begin? from the initial contact with dana who you knew was smiling on the other end of the line to the concierge mark who made an appointment for me to have my hair cut and colored (wow! i feel like an after picture!) to every single person we came in contact with at this delightful hotel. the suite was amazing -- fireplace and balcony in the sitting room bathroom to die for with a deep soaking tub and a very cool television in the mirror very comfortable bedroom and perfect dressing room. the little touches from the water at check in and check-out to the i-pod dock the leather-lined tray for men is pocket items (my husband loved that) to the very elegant little alarm clock that didnt glow at night -- all of these and many more too numerous to mention added up to a simply delightful stay where we felt pampered and appreciated. when we checked in i realized that i had forgotten my cord for my laptop. they first checked their supply of cords to see if they already had one i could use then immediately offered to have an ambassador run to the apple store and purchase a new one for me. the new cord arrived (on a tray!) a half-hour later. or had i preferred the house bmw would have whisked me there but i was too hungry and looking forward to the room service i had ordered -- halibut with a perfect char with a meyer lemon foam that was to die for served with tiny grape-sized potatoes. i was transported. unfortunately we did not have a chance to further explore the culinary offerings of the restaurants but if the room service was that good i look forward to trying the restaurants during our next visit to our new favorite hotel! oh and the spa -- which looked amazing too but you always have to leave something for next time...',happy
id19387,' comfortable bed in sf fisherman is wharf. that is about it. at the reception desk one is friendly professional and cheerful. another one is professional and friendly. the others are not. the concierge woman seems to be bored which is a pity when you are a concierge in a san francisco hotel. rooms are a bit old but bed are new and very confortable. bathroom is a bit old too but clean. relaxed atmosphere. mixed clientele: old-young couples-singles-groups... overall a good deal if you consider the hotel room prices in the area. internet connection in the hall (- pc available - fee) is indeed extremely slow. if you wanna go to union square cable cars are an easy walk from the hotel. and staying in the fisherman is wharf area is much nicer and relaxing that staying in union square (read about my other experiences).',happy
id19388,' we stayed at the bedford for four nights over the memorial day weekend and found it to be a fine hotel. ok some of the fittings are a little past their prime but the suite for - people was large and airy and as we were on the --th floor we had the added advantage of the balcony that had superb views of the empire state building. the staff were helpfull and quite knowlegable. superb position on --th and lexington with a - minute walk to the grand central subway station.',not_happy
id19389,' this hotel is in a convenient location - easy access to transportation good local restaurants. i travel alot and have to say that the employees here are some of the happiest and most helpful that ive encountered. in fact all of the other guests seemed happy too! other points about this hotel: very small lobby good restaurant-bar on first floor typical nyc room: small but efficient. my only issue with this hotel was the shower: the shower curtain did not contain the water within the shower stall so the entire bathroom floor got soaked! they really need longer shower curtains.',not_happy
id19390,' the area in which the hotel is was initially a little worrying. room was basic but clean. the free continental breakfast was a bonus. this was a good location for our visit to seaport village a memorable few hours on the uss midway museum and a trip over to coronado island. i wouldnt have been comfortable staying for longer than one night.',not_happy
id19391,' fine for a night before catching an early flight. very clean and well maintained. extremely cheap looking rooms. everything worked fine and was clean bed was fine but just not up to the standards of a typical hampton. no power plug at the desk for a laptop or charger bath towels right out of the starsky and hutch movie indifferent staff (not surly just indifferent). no thermostat temperature control the old fashioned hi or low window unit that runs constantly.',not_happy
id19392,' brandon was the epitome of customer service and hospitality when we arrived and checked in late-after office hours. he was very cordial helpful patient and professional. youd be hard-pressed to find a decent hotel-motel this low for a week at a time! a-c didnt cool the room the first night but as soon as the problem was reported the next day we were moved to another room. the common clothes washer and dryer were not overpriced $- each load. we already made another reservation for the near future.',happy
id19393,' modern new clean and great staff! stayed here for a convention and it is located conveniently to downtown and near the alamo.',happy
id19394,' we stayed - nights at the taj. the hotel is the former ritz-carlton. it is still the ritz as far as im concerned. we booked on the hotel website and got a great rate of $ --- for wed and thurs and $ --- fri and sat. it was our anniversary and i emailed and called the hotel to let them know. on arrival we found a bottle of champagne and chocolates and a heart of rose petals on our bed. it was a very thoughful touch. our room --- had a working fireplace! we had a fireplace menu (complimentary) and could order up different types of wood oak cherry birch or maple. the fireplace butlers were very nice and very prompt. we enjoyed our fireplace every night. we room was very spacious and the bed great. we only had breakfast one morning as we were at a conference most of the time. the breakfast service was excellent. the hotel is ina great location at the top of newbery street. the boston common is acros the street. overall it was a great stay at a bargain price.',happy
id19395,' wife and i used rewards to stay here it is under renovation to lobby so it is noisey and dusty. they advertise rooms renovated recently wall paper was coming off wall in restroom and exaust fan did not work this was the second room they sent us too the first one the bathroom floor was full of water why did not the maid staff let someone know? whirlpool is closed and who knows for how long for renovations to the exercise room. beds and linens were good. rooms just need a bit of sprucing up.',not_happy
id19396,' when hotels were privately rather than corporately held the situation at the sir francis drake would never have been allowed to happen. this was once a top-tier hotel which has been allowed to slip a rung where only the guests take notice. the lobby is still opulently appointed the dress and service provided by desk personnel is flawless the beefeaters at the entrance provide the superficial touch of class . alas the attention to detail doesnt carry through once you leave the elevator. doors and jams with chipped paint bathroom showers with pitted porcelain and ice machines with distressingly long-term notices indicating breakdown. to be sure the maids and bellhops do a commendable job but regrettably the drake definitely isnt what it once was.',not_happy
id19397,' stayed here for one night at the end of april had a double room with private shower facilities. was a nice place very clean loved the decor and that you got a tv and ipod player- radio in the room! i am slightly claustorophobic so dont think i could have stayed in such a small space for any longer than one night our suicases took up most of the spare room! had a look at the communal shower facilities and they looked very good nice and clean and you could still have privacy. good location not too far from central park. if you get a chance try bxl reastaurant down the road (belgian with excellent mussells) and the stags head pub particularly on a monday night when the have an excellent guitarist and singer playing.',happy
id19398,' i stayed at yotel the second weekend in november and loved it. i absolutely loved the design of the room - although it was manhattan small it was well-appointed and everything had an out-of-the-way place. a hip fun and stylish place to stay close to everything.',happy
id19399,' beautiful hotel helpful friendly cheerful staff exceptionally clean rooms. wonderful hotel - felt like - star service for a - star price! my husband and i were travelling with our - year old daughter and - year old son - we felt very welcome and the staff was extremely accomodating. shuttle service to the airport was our primary concern; they got us to the airport in a timely manner with shuttle service running from very early in the morning. shuttles were clean drivers were friendly and helpful with all our baggage (luggage stroller carseat) - excellent service with a smile!',happy
id19400,' ive been to le parker merdiain in nyc twice the in past three months and have always loved my stay. it is not complete without a nightcap at nave and breakfast at norma is. next time ill try te burger oin which everyone says is out of this world too!',happy
id19401,' the crown plaza hotel circle san diego is a very fine hotel. the rates are decent the rooms are clean the staff works to please guests and the location is good. this hotel is great for priority club members with upgrades and other perks which make the stay so positive. this hotel is recommended.',happy
id19402,' olive - is my favorite hotel in seattle. i would stay here again in a heartbeat! positives -modern clean hotel that feels very new and fresh -location location location! it is perfectly situated within walking distance to everything - pike is market pacific place restaurants shopping the convention centeretc. -im big on cleanliness and this place is so crisp and clean! negatives -only negative (and im forgiving them for this one since i was so impressed by everything else during me stay) is that if you have a room near the elevator it can be a bit noisy at times. request a room as far from the elevator as possible thanks got a great stay olive -!',happy
id19403,' this hotel has many of the amenities that we anticipate have grown to appreciate when staying at a hampton inn. i would not recommend this hotel for a long term stay. the gym only has a treadmill and an eliptical. the cable on the tv is fuzzy and there are not that many channels. the location is convenient to the highway but very close to beale street or any great restaurants. if you are staying short term this place is great for a nights rest. the lobby is very nice.',not_happy
id19404,' this is not your father is best western......but then again we are talking -th & mission in bawdy yet refined san francisco! so just be ready for a dose of eccentric and eclectic trappings in the edgy east end of soma and you should be here.....especially at this price point. the hotel is just -- rooms with no expansive lobby nor restaurant-bar on-site. there is a burger joint at the sister bw americana property across the street which i presume had a pub too....but frankly with the tons of great options in this great city we didnt bother. tip: we ate supper just steps around the corner at aq -- my wife had monkfish with fennel sausage and peppers and i had the cobia draped in black garlic with lemon spinach puree.....both very fine with such an eclectic mix of flavors and excellent service at reasonable tarriff too. back to the hotel and the eccentric vibe....we were in a themed suite named after abe warner a notorious barbary coast publican who operated the infamous cobweb palace where hot toddies of boiling whiskey gin and cloves were the rage more than --- years ago. this second floor room was large-- listed at more than --- sf with - ceilings and operable bay windows-- and the bathroom carve-out included plenty of vanity and open space. there was a desk with a couple chairs loveseat bench seat and countertop area as well to make coffee although we took advantage of the complimentary java and muffins in the lobby every morning. furnishings were period pieces with chenille and velvet and decor was enhanced by mirrors and paisely wall coverings plus a historic typewriter with a clever muse from the aforementioned mr. warner-- yet another eccentric touch! closet was ample and included a safe. king bed was comfortable albeit pillows were so-so. housekeeping and cleanliness were both excellent. the parking garage is a bonus too....at a very reasonable $-- per night with self-service and easy in-out access it was perfect as we had a car toward the end of the stay. demerits: only three half-dresser drawers-- the other three halve-drawers are faux for refrigerator storage that was not in the room anyways; the flat screen was small; the toilet had a cycling float-valve that ran every couple minutes or so; and the heating unit sounded like a small chopper and had poor temperature control with a sliding relic for a thermostat that simply did not keep the room at a comfortable level. the wifi was also horrendous.....very slow and constantly kicking out. bottom-line: this will work for you if you arent looking for resort amenities and state-of-the-art business travel accoutrements. yes the neighborhood is edgy so frailing seniors nervous types or folks with children could feel antsy.....but others with seasoned travel experience on a prudent budget should like it. tip: try sfcvb search engine to get a free nite deal and reduced rates.',happy
id19405,' beautiful hotel directly on the harbor. checked in around --:--pm.. after the yanks beat the sox :) friendly and quick check in. gorgeous lobby with really unique metal statues created by a local artist. booked a double room with a city view. our room was very clean and well decorated. beautiful bathroom with jet tub and glass shower. beds were very nicely appointed with down comforters and pillows. no bed bugs thankfully!! only downside to the room would have to be absolutely no city view. creepy view of an old warehouse actually... and the lights were on in there all night. small view of the harbor out of the corner of the window. nice blackout curtains took care of the creepy view. really cute chain bar downstairs called rumba ive also seen a rumba in the mgm grand vegas. relatively busy but not over crowded we didnt have a drink there tho. the seating area along the harbor is beautiful. well lit but still atmospheric comfy chairs and tables. check out was also a breeze less then five mins. parking onsite $--.',happy
id19406,' the only thing good about this hotel was the location near fisherman is wharf.......the rooms were clean but noisy you hear the sound of traffic very frustating at times the staff not very friendly were not able to comply with my requests my booking for a king size bed was changed to twin beds...overall not worth the money stay only for the location ....',not_happy
id19407,' my fiancee and i stayed at the sofitel for a weekend getaway from nyc after enjoying our stay there last year. the hotel is central to everything in philly. upon arrival the front desk rep asked if we wanted to upgrade to a suite for an extra $-- which we were up for. the suite was spacious and very modern. the bed was very comfortable. the bathrooms were big with a bath tub and shower door. the bathrooms were the same size as in a regular room. the concierge was very helpful in giving us directions when we asked. it took the valet a long time to get our car mainly because so many people were leaving on a sunday afternoon. when he brought the car he noted that my front left tire was low on air which i appreciated especially when the tire blew out on the way home even though i filled it with more air after leaving the hotel. my fiancee and i highly recommend the sofitel.',happy
id19408,' my husband was in san diego at a conference for valentines day so as a surprise i booked us a room at the catamaran for a little r&r before returning to the real world. while making reservations i requested a room with a bay view and early check in. we arrived at about --:--pm and the place was beautiful. we walked up to the desk to check in and was told that our room was not ready and wouldnt be for at least an hour. we checked our luggage with the bell captain and went to get something to eat. we went back at about -:--pm and was told not only was our room not ready but it was still occupied! the desk clerk said to come back in another hour and we should be golden. we went to a little bike shop on the premises and rented two bikes and rode from the ocean to the bay which took us a good hour and a half. we went back and the room still wasnt ready. the best they could do we were told was to give us a key to the pool and we could wait there. we waited there for a while and i went back to see what was going on. the concierge apologized that our garden room still wasnt ready but offered us an upgrade to a suite. we thought fine. however when we got to our upgraded suite we had a lovely view of the parking garage...not. i called downstairs and requested a refund as the bill was paid in advance. in the -- seconds it took for us to get back to the lobby we had an absolutely gorgeous garden room waiting for us. staff reception was a little chilli toward us the rest of the weekend. it is a very lovely place but next time i think well stay at the days inn across the street.',not_happy
id19409,' the building itself was very nice. the room was beautiful and well appointed. the service was a bit aloof and slow. the concierges always seemed to try to look busy if you looked their way looking away quickly to avoid being bothered! took forever to check out at the front desk. could not get a table for one at the french room despite my willingness to eat in a dark corner at -pm. i got the room for a great price so overall it was well worth it.',not_happy
id19410,' we stayed in the - bedded presidential suite and although most would think this review is not applicable to them my comments would relate to general things... on the positive side the rooms are pretty clean and have most things you would expect minus great views even on the top floor. on the negative side we felt that the accommodation was not worth what we paid... the usp of embassy suites is the cooked to order breakfast and frankly it was a bit of a disappointment with limited selection... and i cant believe that a hotel that caters to tourists can have breakfast finish at -am! we had to get out of bed just to have breakfast after not having had enough sleep which in a way ruined the rest of the day... we could see many others who were half asleep during breakfast or come in their bathrobes! for an all service hotel i would expect that a pack of batteries that they had would be delivered to the room especially when we are paying for it... we were asked to come down and isign for it... not to happy! parking is quite expensive at $-- and as explained in earlier reviews is quite tight for space especially for a -wd... to summarize i would definitely not recommend the - bed presidential suite @$---- night but if you need to stay in the area for a couple of days for business (thereby having to wake up early anyways) a standard room here at a much decent price could do...',not_happy
id19411,' staff was great and the rooms were new clean modern and visually appealing. i upgraded to a corner room and it was worth the usd -- per night. having windows on two sides gives the room more light and at least a perception of bigger space. downside is none of the rooms really have great exterior views. there are too many tall buildings around. do not expect a view of the puget sound.',happy
id19412,' i agree with other reviewers here. this is a great hotel. te location on -th avenue---th street in midtown manhattan is great. times square is a five minute walk away. rockerfeller center a little further down. we also walked to bloomingdales madison square garden macys and central park and took in everything around those areas. the subway entrance is opposite if you fancy a bit of boutique shopping in soho the ace trains take you downtown in minutes and down to the financial district for the wtc site battery park and the ferries. facilities nearby include starbucks just about anywhere you turn outside the hotel. a supermarket open until midnight on the next block and a -- hour chemist opposite which also sold a selection of groceries. restaurant row is - blocks away and we found some great restaurants there. reasonably priced and for us brits an absolute bargain. there also a number of bars with good hours. the hotel is your standard business hotel affair. the lobby area is small; don’t expect a soaring atrium style lobby like some other similar chain hotels. it could become congested if a large tour group arrived. there is a small seating area with complimentary tea and coffee. the concierge sits there. there is also a --h shop which sells a selection of tourist tat along with sweets snacks and drinks. vending and ice machines are also on every floor. staff were efficient and pleasant throughout. we arrived at midnight and were given our keys with only a credit card swipe for any incidentals required. bell hop was friendly and asked questions and gave us advice. we were also greeted with a hello or a nod whenever we left or arrived at the hotel. only negative on the staff front was the concierge who we asked to arrange a transfer back to jfk. her price was too steep. i used the internet and got a quote at half the price. $-- for those who want to know. rooms have all you need and are functional. don’t expect boutique hotel this is your standard business hotel room. pluses were a fridge rather than a mini-bar in room safe and iron-ironing board. free wireless internet was superb. it allowed me to do all the research i needed to do for our trip. i know that new york has a reputation for small rooms. this hotels rooms are asian hotel sized. ie big. in fact they could have put a sofa or an armchair in the spare space as there wasn’t one. only downside would be the smallish but otherwise fine bathroom and that they don’t change the bedding daily (although they will do it if you ask) some people have mentioned noise but there is no issue. it’s normal ny street noise ie horns and sirens which you will get elsewhere. windows were double glazed and muffled most of it anyway. if you wanted quiet then new york city is perhaps not the place. there is a restaurant attached to the hotel. it’s a great little find and judging by the amount of the people who come straight off the street it’s a popular place for the locals too. breakfast is the highlight. if you can get a b&b rate then you get a special hilton menu with five choices. but this menu is great. the breakfasts are huge and of course come with free flowing coffee. there is standard menu which has a larger selection and if your rate does not include breakfast then take this menu and have breakfast here because it’s great. staff were also very efficient and pleasant. there are sometimes queues but don’t be put off. the turnover of tables is swift and you never have to wait that long to be seated. we never tried dinner but the menu looked quite good and the place was always busy. we did however drink at the bar and found the prices of the imported alcohol a bit steep even for us brits. there was better value to be had only moments way. overall a good stay with nothing to quibble about. would recommend on the strength of the location the efficient and pleasant staff and of the breakfast in the attached restaurant.',happy
id19413,' i stayed in a corner room on the --th floor. the room was extra large compared with most san francisco properties. the decor was a very nice blend of japanese traditional with contemporary touches. shoji screens to cover the floor-to-ceiling windows a small but lovely balcony japanese soaking tub chaise for relaxing and reading plasma television ipod docking station and a heavenly spa robe made my stay extraordinary. the bathroom has a separate vanity with granite counters and lots of space for toiletries the towels are soft and wonderful and the commode is totally separate from the traditional japanese bathing area. tall people may find the shower experience a bit problematic. i am -.- and the showerhead was only one inch away from the crown of my head. the floors in the room were covered with carpet designed to mimic tatami mats the closets are large and feature a safe and a refrigerator. dont count on the coffee and tea buttler as it is stocked with folgers instant coffee and lipton tea (no fun!). the beds are dressed with high count egyptian cotton linens and a super soft down comforter. i was not a fan of their pillows. too thick for my taste. as for the public areas. this hotel is in the heart of japantown. the food is lovely people are nice and the neighborhood is sooooo clean. the hotel is about - blocks away from the wonderful shops at fillmore street. the hotel offers a daily wine and sake reception complimentary to guests. avoid the fitness facility. it is small and it has not been updated. instead go for a walk or a run.',happy
id19414,' stayed three nights at this hotel and had no problems. super close (walking distance) to the --th st mall which is really nice and convenient. staff at the front desk was extremeltly helpful with directions and local places to eat. the distance of this hotel to the convention center was not bad at all. especially since you can utilize the free bus shuttles that run constantly in the mall area. noise outside my room was minimal so i didnt have any problems with that. one downside i will mention was the size of the room i had. i traveled alone so it wasnt a huge issue; but had i been traveling with my family it might have felt a little cramped. i stayed in a double bed room and it was definitely snug in the room; nothing that would prohibit me from using this hotel again for business trips though. the hot breakfast was just okay...nothing to write home about...but i feel its in line with most hotels in this price range. all in all i definitely would suggest this hotel as a possibility for business travel. one side boote...if you do stay here then you should definitely try the restaurant across the street in the sister hotel (brown palace hotel & spa) called ships tavern. a lipttle pricey but definitely great atmosphere and food.',happy
id19415,' staff greets you everytime you come in. reception is great as well as breakfast. room is very quiet for being so close to the airport. corner rooms have open views',happy
id19416,' just stayed at the sls while in town for my sil is bridal shower. i liked the outdoor living room that they have set up on the front porch but the interior is a bit weird. i dont know how to describe it - urbanist ecclectic or mish mash. i overheard one guest say that he had a giant picture of sean combs in this room. and im still not sure how i feel about the giant backlit glass deer trophies hung all over the -st floor space. the restaurant is different than baazar but jose andres is the executive chef. it is set up like a series of living rooms with seating at couches around coffeetables or small tables. i will give the service at the restaurant good marks. we had the same server - days in a row and he was very pleasant. and the food was great. absolutely the best yogurt that i have ever had! all the food was excellently prepared and presented. unfortunately baazar was closed for a private event so we couldnt eat there. i would agree with other reviewers that the property is dark. the lobby the reception area the elevator area the guest rooms. dark dark dark. i got an eyelash in my eye and it was really hard to see it because the bathroom was so poorly lit. although the bathtub was cool (free standing with water coming out of the ceiling to fill it). i also didnt think the bed was that comfortable (i prefer the heavenly bed at the westin). the fitness room was well equipped. and it was the only place in the whole hotel that wasnt dark! overall i am giving the hotel good marks because of the quality of the service the location and the vibe.',happy
id19417,' this is a small charming conveniently located hotel in the heart of san francisco which is authentically french. the rooms are small as in france but clean and charmingly appointed. despite its location near union square the hotel is quiet and peaceful and the atmosphere is informal yet genteel. the cornell offers a wonderful full hot breakfast just as most european hotels do and not at a breakfast bar as in most american hotels of comparable price but in their wonderful restaurant which is so beautifully and artistically decorated. what a pleasure! even among the many hotels in san francisco the cornell is unique. dont miss it!',happy
id19418,' i stayed in the hotel for business and this hotel is definitely not for business or family. there are sexy-naked arts and pictures everywhere in the hotel (lobby hallway hotel room....). there were stains on the pillow and blankets. the staffs are friendly while i was staying in the hotel. the area is nice with lots of restaurants. however... after i came back i noticed there are two charges on my credit card for my stay. i called the credit card company and was told that the hotel put in two separate charges. i called the hotel few times and was transfered to the billing-account department (if there is one) and nobody answered the phone or return my call all day. when i asked to speak to the manager i was put on hold for - mins and was told by the front desk person (still havent talked to a manager) that i was only charged once on my credit card. at this point i think im just wasting my time trying to talk to the hotel. i will file a dispute with the credit card company and hopefully i wont get charged for extra $----. i will definitely not coming back.',not_happy
id19419,' our first room was a real disappointment. we were given a second room on day - and it was better but not as nice as what we expected from the photos online. the staff was great and overall our stay was pleasant.',not_happy
id19420,' my husband and i stayed at hotel -- this past weekend for one night. i made the reservations on line. i received a personal e-mail from the manager stacey james and then i began conversing with her about it being my husbands birthday an upgrade and how excited i was about visiting their hotel. she mentioned that an upgrade was possible. i was excited about her enthusiasm. when we arrived check-in was so organized. our upgrade had already been arranged and the nice lady at the front desk remembered we were celebrating my husbands birthday and wished him a happy birthday. the doorman was pleasant and the hotel has an arrangement with littleman parking right next door where your parking is arranged with the hotel. parking for an suv for -- hours is $--.--. you should factor that in to the price of your stay however it is well worth it. if you have a smaller car it will be about $-- less. we loved the voss water that we received upon check-in. the rooms are small and quaint. very nicely decorated and very clean. the bathrooms are small too however very modern and the aveda products were a plus. we loved our stay and any time i go to ny i will stay at hotel --. even though check out the next day was at noon as a courtesy the hotel held our luggage until we were ready to leave the city. they also called the parking company to retrieve our car so that when we got to littlemans our car was ready. we tipped the attendant at the lot and we were on our way. the hotel is literally - minutes from the lincoln tunnel. we slept in so we did not have the opportunity to enjoy the continental breakfast. i will be back..... maybe this summer! keep up the good work hotel --!',not_happy
id19421,' i have never stayed in hotel so ridiculously priced before. it is absolutely tiny as is suggested and i thought it would be cute gimmick but it was like a jailcell. the furnishings are neither sleek nor modern they are institutional. and the staff is hardly hospitable more unsympathetic and largely unresponsive. do not stay here unless u get it at a hostel rate because that is what it is.',not_happy
id19422,' i stayed here on a business trip and was suprised how expensive the rooms were- i paid $--- for a group rate for a conference at the hotel. ive stayed in much much better hotels for similar rates such as the hyatt regency in scottsdale (during off season) and the gaylord palms in orlando. the hotel itself and rooms were ok but id expect more for this rate. the rooms were recently updated and were fine. the pool was tiny but the hottub was dirty and the jets didnt work. there wasnt much at the hotel to enjoy; no great scenery or grounds nothing to do in the hotel. one major dissapointment was the hotel is main restaurant. it seems as if they are trying to be a --star dining experience but the dining room was dingy dirty and outdated. there were stains on the chairs napkins etc. and we were sat at a table that had lots of little ants walking around on it. we asked to move tables and strangely enough they didnt remove the ants but sat another couple there a little while later! this couple noticed right away and asked to be moved also. also for some reason there was a portable heater blowing hot air near our table even though it was in the --s outside. the food was sub-par and it seemed like the dining room was an extension of the room service as we were given small bottles of coke (instead of coke in a glass) and miniture sizes of mustard etc. doesnt seem --star to me! we did get room service which was fine but our steak came out rare when we asked for medium. of course overpriced as in most hotels with an automatic $-.-- surcharge and --% gratuity added on top. i saw them charging $-- for an omelette and $-- for three pancakes- crazy! the only thing going for this hotel is probably it is location to alot of other dining nightlife shopping etc. oh yeah one good thing was the toiletries- they were by the salon brand rusk and very good. im sure you can find more elsewhere for these rates!',not_happy
id19423,' my reservation was for a suite with - queen beds at my arrival i was told that the suite with double queens had been booked for a wedding party so we were switched to a suite with a king. they offered to put in a rollaway in the room for no additional charge. even though i had preferred the - queens it wasnt a big deal that we got the other suite. the room was on the executive floor with access to the executive lounge where they served breakfast in the mornings for those with access to the executive lounge. the room also had free internet and even had an apple computer for use at no extra cost. the bed was the westin heavenly bed and very comfortable. i had great views of the river from my room. both the bedroom and the living room had a flat screen tv and were very spacious. the bathroom was very spacious as well with a seperate shower and tub. the room was also very clean. hotel staff was very friendly from the folks at the check-in counter to the concierge and the doormen. the hotel had a nice spacious lobby and a bar area. overall my experience at this hotel was fantastic and i would definitely stay here again when im back in chicago.',happy
id19424,' this hotel is average at best. the rooms are small for a family of four or more and the atmosphere is more party oriented then family oriented. the hotel pool is okay but the jacuzzi was filthy! the good news is pacific beach is right in front of the hotel. the bad news is pacific beach has alot of seaweed flies and homeless people urinating in public.',not_happy
id19425,' great location - felt pretty central; we walked pretty much everywhere. right on market street walkable to ferry terminal building. also located well for bart trolley line etc. big room - club room i think it was on --th floor was really large with a dual aspect im not sure if it was standard for the class of room that we had booked but it was marvellous to have the seating area where the in-laws from the room opposite could pop over to plan our day is activities and the view out over sf with the fog rolling in was lovely. the inlaws room was not as big but still more than adequate i would say. based on the experience of our two rooms i would certainly recommend the club level. clean neat spacious big tv coffee machine - all boxes ticked. staff service was not world class but it was fine. a bit surly at times but not rude or inefficient. bar & restaurant good - again service was fine. enjoyed a few bottles of champagne and some snacks from the menu but did not eat a full meal (we were in the middle of sf....!!!). all in all great value for money (we did book way ahead of time and prepay) brilliant location and clean comfortable rooms.',happy
id19426,' my family of four spent three nights at this hotel over the summer. we were vacationing and wanted to see the usual tourist attractions...walk of fame hollywood blvd universal studios wb studios the beach etc. this location was excellent within ---- minutes of everything by car. the hotel itself has a kitsche feel to it like old hollywood glamour. i felt like we were staying in an old style apartment rather than a hotel and that gave it a homier feel. we have two teenage boys ages -- and -- and the area was cool for them to hang out in. close to the grove the mall theatres etc. my -- year old loved hanging out at swingers the coffee shop at the hotel. we enjoyed it as well and their coffee was amazing! the hotel has a pool but we didnt use it...too busy otherwise but it looked good. the staff was very helpful and friendly. parking is onsite and convenient. this is a wonderful place to stay if you want a place of you own to use as a base for visiting l.a. we will definitely stay here again and highly recommend. our stay was great!',happy
id19427,' we were greeted by friendly staff at check in and we were able to check in earlier (-pm vs the usual -pm check in time). our room was a little dated tho. the room had a strange smell and the sofa bed was awful the sofa bed was literally falling apart both the front and the bottom side of the mattress falls right through the bed frame if you put any pressure on it! we asked the cleaning lady who was in the hallway at the time and she said it has been broken for a while and no one bothered to get it fixed >< the sofa bed was unbearable...you could feel all the springs when u lie on it and it sinks down in the middle!! i cant believe how a four star hotel can have give us such a room when they know we need to use the sofa bed!! besides all this the room was very spacious and the king bed in our room was just fine. no view from most of the rooms. self parking is $--ish i think which isnt bad since a lot of other four stars charge around $--. location wise its ok on the upper north end of michigan ave so close to all the shopping...but a little far from other attractions. chicago it pretty big so you probably need to bus to most of the attractions...or else its quite the walk. overall the stay wasnt bad it was just the sofa bed that ruined everything.',happy
id19428,' ive stayed here - or - times for business as well as at several other starwood properties in the dallas area. as implied by the manager is response on other reviews these w is have a swanky vibe. the first time i saw it i loved it though it wears thin when youre sidestepping clubbers trying to get to your room on a thursday night and some dude wanders into the elevator with you asking does this go to the ghostbar? (it does not.) but i will say every time ive checked in to this w the the front desk has been very friendly. unfortunately they need to get the basics under control. the biggest thing they could do to improve they hotel is find out what in the world is going on with their style (aka housekeeping) team. this past april i checked into the dallas w and the smiling desk clerk blithely gave me a key to a dirty room. and i dont mean dirty-dusty i mean heavily used by a prior guest without any maid service. it was the -nd time at this hotel. i had to go back downstairs and they immediately gave me another room and apologized profusely. the problem is when you make a mistake over and over again the apologies dont mean as much. am i being harsh? perhaps but let is consider tonight... about - weeks after my april incident i check in again and although the room seems perfectly clean there is an unusual welcome packet addressed to some guy named john with a postcard and a muffin (?) box. this doesnt seem like garbage but rather something left in advance by non-w folks for another guest. i sigh because of course im not surprised; and push johns stuff out of the way. an hour later a w employee is outside my door knocking and apologetically asking for the welcome packet. later that night i also discover that my separator door between my room and the adjoining room was left completely unlocked and anyone on the other side could have easily gained entry to my room in the middle of the night. these are the basics of running a hotel: clean and secure the room. make sure you know what room you are giving out. know whether style cleaned it and if not why not. i really do want to like ws. in fact ill be at an atlanta w tomorrow night. as i said the staff here are very nice. but they need to improve the basics.',not_happy
id19429,' they are fine but dont expect them to actually provide room and a meal. i just drove to a nearby mcdonalds. my room fee included pizza salad and pop along with the room. no food. next time i wont waste my $ on a room and food included fee! the rooms are clean and the location is convenient to the airport! it is a typical embassy suites. i normally just book a room and dont upgrade to a room-meal combo. i definitely wont again. live and learn.',not_happy
id19430,' arrived at the hotel book in was quick and effortless emilie was the very friendly and most helpful girl she gave me a room with a fantastic view of the ground zero monument buildings and other amazing skyscrapers. lovely room very clean modern and comfortable. i havent stayed downtown before and i have to say it was a nice change lovely tree lined streets with town houses and local deli is which were open -- hours. i fell asleep as soon as i got in woke up at -am realised i hadnt booked transport to the airport the concierge was a huge help in arranging a lovely big mercedes to take me. i was hungry he pointed me in the direction of the deli at the top of the road i asked if it was safe for me to walk hence the title of this review. i usually stay midtown but this area is so peaceful but also typically like the new york you see on the telly. i will definitely stay here again and would recommend it to anybody.',happy
id19431,' stayed at blue moon over thanksgiving weekend ----. this boutique style hotel is close to - subways and lots of trendy bars and restaurants. this lovingly restored tenement building has unique rooms named after old movie stars. the staff were helpful and special mention must go to bryan who was always willing to go the extra mile day and night. would recommend this hotel to anyone looking for something dfferent than the range of chain hotels that you ca get in new york.',happy
id19432,' we have only praise for hotel --. our room (----) was huge and beautifully decorated with an amazing view of the chicago river. the restaurant is not open yet but there are hundreds of great restaurants within a short walk. (we picked up a few things at the corner store for breakfasts in our room -- has coffee maker frig microwave). the staff was friendly and helpful. we had read the mixed reviews but our travel agent got us an unbelievable rate so we went for it. we loved the hotel and would definitely stay here again.',happy
id19433,' clean quiet and safe located in a nice area. panera is and publix very near. room included - hbo channels and in-room wifi. linen was a bit thin and the red roof perplexing penchant of charging for a safe that you probably dont need or use.',happy
id19434,' very disappointing as a --star level hotel. rooms are small and smelly. there are stains on towels. elevators are extremely slow have to wait more than -- minutes to take the elevator. valet parking is expensive and dont think can be called as valet parking . you have to drive the car into garage yourself they take over the car from garage. then you have to take all of your luggages from garage to lobby to check in. the overall service in the hotel is disappointing too. i wont recommend this hotel to my friends and wont come back again.',not_happy
id19435,' this hampton inn is about -- minutes to downtown and beale street. it was very easy to get around and the parking was free. the rooms we had was a one room suite with a kitchen. the room was okay with the exception of the water pressure in the shower. free breakfast was okay but still much appreciated. the hotel is about -- minutes to graceland and about -- minutes to the casino is in tunica ms. the staff was very nice and i would come back here again if i was in memphis.',happy
id19436,' they even let us look at the room before - after a disasterous booking at the pennsylvania hotel (---y away). classy foyer lovely rooms with kitchenette - perfect for deli eating. microwave and fridge which was brilliant for us travelling with a --year old (for his night bottle). jenny and her collegues at the reception was very friendly and helpful!',happy
id19437,' enjoyed a - night break at this hotel with my daughter. excellent location between -th and -th street. round the corner from times square. -- min. walk to bus station. accommodation excellent great buffet breakfast - more than we had expected. complimentary bottled water tea coffee going all day-night. rooms recently refurbished - clean and comfortable. plasma tv screens complimentary safe. fridge with drinks to purchase if one wished. staff very helpful. for the location and comfort we would recommend this hotel.',happy
id19438,' this place was a breath of fresh air to me. beautiful lobby friendly staff perfect location!! the room was stunning hardwood floors awesome shower... cant say enough good thing about it. h and a great bloody mary!!',happy
id19439,' i stayed in this hotel for my weekend trip to new york and i really have no complaints. hotel is just few blocks from times square rooms are nice and clean beds are big and breakfast is really good as well. hotel even has an info desk which provides information about lots of events in nyc. and one more thing maybe the best concerning this hotel it has its own bar with unbelievably cheap beer and shots. so be sure not to miss this before going out exploring the new york nightlife.',happy
id19440,' i stayed at this hotel recently. i was there august -rd--th. when i checked out on the morning of the -th the man who was with the valet parking was very rude. no patience at all. i had a -- passenger van full of kids and there luggage. i had half of there luggage loaded and he made me move my van so that he could deal with guests who were checking in. i moved forward and off to the side so cars could get around me. this was not good enough for this man. he approached me and proceeded to get a even worse attitude with me and told me i would have to stop loading my van and move it all together so he could take care of other people. i was no longer in there way he had no reason to request this. i stayed - nights at this hotel paid over ---- dollars to stay there and do not expect to be treated this way. do to his poor guest relations and customer service. i will never stay at this hotel again. i also registered a complaint and was told the mangager would contact me and i was never contacted. i i would not ever suggest anyone stay at this hotel due to the very poor guest relations shown by the valet parking staff and the failure of the manager to contact me and respond to my complaint.',not_happy
id19441,' nice staff however our room was not clean. the pool area was really dirty too. however it was cleaned the next day.',not_happy
id19442,' i stayed at the millenium hilton in nyc five times between ---- and ---- and still appreciate this hotel even if it used to be better a couple of years ago. first i like the modern and original architecture of the hotel; then the location in the financial district and on walking distance to the seaport is convenient; the rooms are well-decorated modern and big enough; the service at front desk is good and the concierge very helpfull. but during my last stays i noticed that the room-prices went up quite a bit and that the value-for-money is not so good anymore as it used to be. plus their were some anoying works in the lobby and the main entrance was closed. the lobby is indeed very small for this huge hotel and seems now a bit outdated - a renovation would be welcome. finally i was disapointed by the breakfast which used to be good but now the waiters simply dont care about you at all and i have been waiting at the bar -- minutes before a table was ready (even if their were plenty of empty uncleaned tables) ... millenium hilton is still ok if you need to stay in the financial district but you should find as good or even better elsewere in nyc.',not_happy
id19443,' i recently managed travel for a group of about -- people who were in and out of boston during the month of january each on a different schedule. due to weather and changes in our project arrival and departure dates were changing constantly. the hotel’s sales team gave us extraordinary service responding to all our changes immediately. we even made a number of last minute reservations on weekends and evenings that went through the front desk which were also all handled efficiently including our special needs. our folks designers and technical personnel were extremely with the hotel and its services and i was thrilled with the both the service and price. thank you park plaza and especially lauren and johanna.',happy
id19444,' this huge theatre district hotel is a buzzing hub of transient activity and it is amazing that it is so well maintainted with such great service given the volume of guests it moves in and out every day. every staff contact was highly competent professional and friendly. you felt that you were in the hands of a hospitality consultant for new york at every turn. even our special room service requests were correct. our room was well soundproofed with extraordinary beds and the usual marriott big workspace which i believe is superior to other brands. we had a handicapped room which was a surprise but actually turned out to work pretty well. if you can bear the celestial midtown pricing this hotel is a rock-solid winner in a great location.',happy
id19445,' my husband and i stayed here and found the room to be very clean. the sushi bar downstairs was great as well as the cafe. close to the new england aquarium fanueil hall children is museum and little italy. overall a good stay.',happy
id19446,' clean attentive unpretentious and totally affordable! welcome to the best western bowery hanbee hotel. the reviews are true: my wife and i spent a saturday night here while visiting our east village-resident son and everything about the place was excellent. this is not luxury -- but it is very high quality and utterly clean and professional. it is about a block from the b-d subway line and is smack in the middle of chinatown-little italy. it had the feel (and price) a a good off-the-interstate-exit mid-price hotel... only it is in manhattan. an oasis of affordability and a great place to come back to at night.',happy
id19447,' we were rather disappointed. the room itself was fine (if a little overheated!) the breakfast was good but the thing that was lacking was the human touch. the only member of staff we saw was behind a window in a booth. although efficient i would hardly say he was welcoming - there was no attempt to have any sort of contact with the guests. breakfast was self service so no contact there either. one evening we came back to find the door of our room open - when we pointed this out to the member of staff on duty his first reaction was to blame us - you must have left it open - when we pointed out that the room had been made up while we were out he just said - im sure nothing is missing - no apology was forthcoming! the thought that crossed our minds was why bother to come to a gay hotel if you are treated with the same indifference as everywhere else!',not_happy
id19448,' stranded here by the great blizzard of -- the size and luxury of our king executive suite took much of the pain out of our plight as storm refugees. the room was fully double the size of our previous night is accommodations at breckenridge with a lofted ceiling and sun porch in the dinette area. plush leather upholstered seating for five at the full sized dining room table was fairly amazing as were the high end fridge and gas cooking range (too bad we had no groceries to cook). the hide-a-bed was an actual bed rather than the medieval torture device which our breckenridge couch turned into at night and the king bed was amazing. the staff was wonderful (even if brand new due to a recent change of ownership) and manager jack skinner provided a great personal touch with storytelling at the bar about resorts and construction projects he had managed during the marcos regime in the philippines and south pacific. our goal in staying there was simple; to get a bit of sleep and make it the airport the next day despite road closures and accidents. the trip took about -- minutes.',happy
id19449,' beware !!!...no security what so ever - no gaurdsno cameras desk closed at night. had all - wheels and tires stolen from my vehicle parked in front of the hotel!! was not warned of lack of security and hotel offered no compensation.',not_happy
id19450,' first thing - i understand why people might like this place if they are doing a long term stay. having a living room small dining area and a kitchen is nice if you are sticking around the city for a bit. for the $---+tax i spent for a night however it was not at all what i expected and i wasnt a fan. i stayed here because my preferred choices were either sold out (affinia dumont or shelburne) or way overpriced ($--- a night at the w). i knew i would be moving to the dumont the next day so i took this when affinia is website offered it to me. the reason this was an option is because denihan - affinia is parent - manages the eastgate tower as well. that however is where the similarities end. its not even close to the same product and the eastgate is in desperate need of a coat of paint change in carpet and new furniture. i was fairly well disappointed. the room was huge however. bigger than a lot of - bedroom apartments in ny.',not_happy
id19451,' i travel quite often... and this was the worst experience for a hotel check in that i can recall. i dont know what other tasks this lady was trying to perform - complete... but i was clearly last priority. after waiting an extended period of time to start the check in process (with no one else in line mind you) she receives a phone call midway through the process the conversation of which was trivial. if this hotel wasnt as convenient to where i wanted to be i would have left. there were issues with the wireless connection as well... cant say that is a hotel issue however there is a lot of confusion that frustrated other conversations further based on the hotel name.... raddison vs. sheraton.',not_happy
id19452,' my best friend and i initially chose to stay at the inn at the market primarily because it is in pike place market. the directions to the hotel from the airport were simple and easy. we had no problem getting to the inn. the valet service concierge and front desk were very professional and friendly. the rooms were beautiful. the bed linens and pillows were soft and fluffy! in fact we left to go to olympic national park for the weekend and returned to the hotel to finish our trip. the market is just outside the inn is door as well as restaurants from simple inexpensive to higher end. noise was not a problem as the market opens up at - and closes at -.',happy
id19453,' we stayed for - nights and couldnt fault the location or the staff who were excellent hotel is very busy but plenty of places to eat nearby rooms are good just what you would expect no complaints',happy
id19454,' i just spent - days in dallas for training. i found this hotel to be a great place to stay. from the front desk clerk (steve) at check in until i checked out with the general manager (sam) my stay was perfect. i found this hotel to be clean and quite contemporary in it is decor. i particullary found the beds to be really comfortable. better than being at home.',happy
id19455,' we have stayed in a lot of different hotels in manhattan but this is our favorite. we usually stay in one of the suites which are very reasonably priced. the suites are in a separate tower with separate access elevators and concierge. the suites are gorgeous and the service is excellent. we like the location in midtown. new york certainly has a lot of hotels but this one is a great value at a great location',happy
id19456,' stayed at the hilton with my husband one night friday the --st until saturday the --nd. we checked in at -pm and they gave us a complimentary check out at -pm the next day which was great. the hotel lobby is beautiful the staff was nice and it was super easy to catch a cab and the trolley because they all stopped right in front of the hotel. however if you are looking to be in the center of the shopping portion of michigan avenue this is not the spot! it is about five or six blocks down. we didnt try to walk it but we took the trolley down there. we also had breakfast two blocks down at this place called yolk... wonderful! the room was comfy nice bed and the ice machine wasnt far... however there was a loud noise that sounded like a airplane flying over the room all night long.. it must;ve been the heating or cooling in the hotel because it kept us up and we stayed on the --st floor. the bathroom was ok... it was outdated and the tub was permanently stained...like it had been cleaned repeatedly with solution until it took the finish off of the bottom of the tub. for the price it was worth it but i probably wont stay again. i did enjoy the free late check out because i have heard that they usually charge.',not_happy
id19457,' the hotel was overall ok. it was clean but the service was not very good. for the price and location it was a good deal. the reason i gave it a poor rating was that i promptly called after noticing i was missing my cashmere pants and no one wanted to help me. i spoke with housekeeping several times and they never returned my call. i finally called to file a report with security and i was told they would return my call and i am still waiting. i was never offered compensation for the pants mising from my room. i was planning on staying in december ---- to take my mom for a girls weekend but their lack of honesty and service changed my mind.',not_happy
id19458,' did a couple nights at the towers. this property is shared with residences has a quiet entrance but you can use the waldorf entry as well. our suite was very nice clean well supplied and internally quiet. (its nyc so they cannot silence the horns and sirens) the property is old make no mistake its a historic location. the staff made this a very good experience.',happy
id19459,' one block from convention center cant be beat. easy access to public parking garage. hotel front desk validates for in-out and adds $---day to bill. validation very often fails and you will need to back out of the exit ramp and walk back to the hotel desk. they will be confused and slow to help. breakfast at hotel is fairly priced but basic. skip the limited buffet. had reserved room with king bed for extra $---night. arrived at -:--pm and king bed not available. note that bathroom sink is in area with bed. dont stay here if you want to sleep while your partner does morning routine of you would rather not watch your partner do his-her morning routine. hotel subscribes to nickle-dime policy and will charge $--day for the existence of a safe in the room. next trip to baltimore i will try another hotel near the convention center and look for a hotel offering a real-full bathroom king bed as promised hassle-free parking and no mandatory nickel-dime charges beyond the room rate quoted.',not_happy
id19460,' after staying at the construction-filled executive tower the courtyard downtown was like walking in to heaven. friendly staff spacious room on --th street; right where all the action is. rialto cafe and starbucks on the first floor. whirlpool and fitness center in the basement. great hotel in downtown. i loved it.',happy
id19461,' i attended a conference that was held at this hotel this month. i was given an accessible room without being told (so wasnt thrilled to discover this and probably should have went back to the front desk for a room change but i was tired). on the positive side the room was extra large; the negatives were that everything was low to the ground; there was a huge bench in the tub (hand shower only) and the handlebar had rust stains under it. the bed was extremely comfortable (i actually wrote down the pillow brand (primaloft downlite)). tv was functional with good channel choices. i had room service one morning; breakfast was as ordered however pricey; $-- for the american with a small pot of coffee. my room didnt get cleaned until after noon on both days; apparently the hotel was extremely busy. there is a nice bar and le bistro off the lobby; enjoyed the crab frisse salad (more crab than i could eat actually) for $--. service was excellent in the bistro. the lobby is very beautiful- modern and many sitting areas to visit- enjoyed this aspect of the hotel. conference center is on -rd floor and suited our purposes well. i didnt have much of a view (back alley); but once stepping out the front of the hotel the architecture in this area is absolutely stunning. we dined at jose garcias trading post as a special event (the crepes were amazing); but i have no idea of price since it was hosted. well definitely return to philly for a visit to tour the historical sites.',happy
id19462,' we stayed three nights. the property is older but very clean and maintained. the room is amenities were adequate . . would have preferred a more modern bathroom but it was adequate and interesting. service by the staff was excellent. breakfast in the restaurant downstairs was very good and the restaurant itself is beautiful.',happy
id19463,' i stayed at the jw marriott on -------- and was glad i read the reviews beforehand so i knew to ask what a $--.-- charge for landrynt was. when i noticed this at -am and called the front desk they told me this code was for laundry services (which i did not use). i was told the charge would be removed but there was no apology for the error. i requested a corrected folio be sent to my room but it was never delivered. when i checked out at -:--am the charge was still on the folio. incorrect billing appears to be a common practice for this hotel. there was an extra bottle of lotion on my bathroom floor (room not cleaned well). on the positive side my wake up call was on time and the shower was hot. however the soap size is too large for the shower soap holder. the carpet on the -rd floor hallway was trashy. hotel is not worthy of the jw name.',not_happy
id19464,' stayed at the lenox in very early december for - days and it was a lovely experience. the staff were extremely helpful and pleasant. had dinner at city table on - of the evenings and the food was excellent. the best thing about the lenox is it is fantastic location. the only negative i found was that there were no tea-coffee facilities in the room.',happy
id19465,' the hotel was nice and clean and the staff were professional and kind. the only problem is that the hotel is not set up for large conferences. sometimes i waited over thirty minutes for the elevator due to so many people going up and down. the food was really good and i was amazed that it always came out hot considering that there were so many people to serve at once. there was a problem with our first room and the staff offered to move us. we packed and moved ourselves and they gave us free wifi for our trouble. take your own bottled water. if remember correctly it was $- a bottle.',happy
id19466,' always a winner. not cheap but does not disappoint. great bar and breakfast was good too. having the awesome gym is nice too. rooms far better than slightly cheaper luxury brands and front desk and concierge very good.',happy
id19467,' stayed here in september for a week. had a great room overlooking the church (--th floor). i was in ny on business and found this hotel ideal service was good and the bar area was impressive. this is an excellent hotel and is quite stunning inside but you do pay for it - (my room rate was of around $--- a night). overall very with the hotel though i must admit the - clean towels i got each day did seem a little excessive and i had to laugh at the cost of bowel of cornflakes delivered to my room for $--.',happy
id19468,' i really like our stay at this hotel. we stayed there last week for - days and it was rather enjoyable. this hotel has a well-lit parking lot ($-- a night extra) spacious and clean rooms. the safe is big enough for a -- notebook computer to fit in nicely. the only thing that you have to watch out is the hot water: both the bathroom and the coffee machine. the hot water sprayer-sprout (not sure what it is called) on the mr. coffee machine can pop out easily right after you have brewed a cup of coffee and want to start another one right away. i almost got burnt because of the hot air from the sprout came out under pressure. also i strongly recommend that the hotel lower the bathroom hot water temp to save energy and possibly lives. it is very hot.',happy
id19469,' fabulous hotel with fabulous location and fabulous staff and fabulous food. lobby is stunning in polished dark wood rooms are quiet with - pillows on each comfortable bed. extremely short walk to the steps down to the riverwalk for sightseeing and also a short walk to the alamo. wifi is fast and easy to log in. shopping everywhere starbucks across the street walgreens on the corner....they have it all. i did not use parking facilities as i was transported by private van service to hotel. best layover hotel i have had the pleasure to visit in months!!!',happy
id19470,' my partner and i stayed here for my brithday and we really had a great time the location will not be beat the value was really good the room was well kept and wow me when i first walk in cons. no chocolate at turn down really ?',not_happy
id19471,' what a find. if you are in need of a great inexpensive hotel near the airport this is the place. the staff is awesome. they had a bag breakfast waiting for us when we had a -am flight. could not have been nicer. great -- hour shuttle service as well. close to the airport with spacious clean rooms and very comfortable beds. reasonably priced and highly recommended.',happy
id19472,' if all you want is a bed for the night and you get a good deal from priceline and you dont mind staying in a cavernous characterless place that specializes in mega-conventions and for some reason youre wowed by a pointlessly large atrium -- then by all means go for it! i think with a bit of effort there are probably better more memorable places to stay in sf.',not_happy
id19473,' what a lovely time we had in chicago last weekend with friends. we went in for an austrailian winemakers dinner. it was not at this hotel but we could see our destination from our friend is room - blocks away. when we arrived up to our room (----) it was immediately off the elevator. as we had seen - different bridal parties in the lobby we figured that this room could be potentially noisy. we phoned the front desk & asked if we could be moved. she said that they didnt have anything on that floor with our friends. she also checked for other quiet rooms with a city view as our friends had requested when they booked the rooms. we said we didnt care whether it was city view or not just clean & quiet. well she brought the keys up to us & walked us down to ----. it was quite a walk too. talk about a secluded room?! wow! and the view? it was great! a lake view and it had a sofabed which our other room did not. the staff was very helpful & courteous. the bed felt pretty good but made my back hurt. the rooms are small but the location is fantastic! you walk right out onto either rush street (where you have to either self-park for $----- hours or valet for $--ish plus tip) or michigan ave. right on the magnificent mile. it was a wonderful location. two parking garages are located within a block of the entrance on rush (also a good tip in case you just wish to go into chicaogo for the day & have a great location to park). it is located at ohio & between rush & michigan ave.',happy
id19474,' the hotel is not very comfortable. both the bathroom and the bedroom dont feel comfortable. the room was quite dark and dingy. there was noise from bar across the street till late night. they charge $-- destination fee for a newspaper and few other services that most hotels provide for free. the fact that they chose a vague term like destination fee for additional services means that they want to scam their customers. if you have a baby or are handicapped this place is especially bad for you. once you get to your floor in the elevator you might have to go up and down additional stairs to get to your room.',not_happy
id19475,' we took a family vacation at thanksgiving to new york. the location is great but our room was very dated.(over $--- a night). we got to the airport to fly home and realized we left our video camera in the room. we could not get a live person on the phone. it was - days later before someone from lost and found called us back. of course they said they could not find our camera. i sure they didnt even look. i do not think i will be staying there again.',not_happy
id19476,' excellent hotel. check in was very accomodating did get the cookies this time! we requested a late check out and that wasnt a problem. not a bad location views of the charlse were very cool and rooms had a separate sitting room with pull-out couch. would stay there again for sure.',happy
id19477,' we stayed here two nights while in chicago for our son is wedding. we had a suite and it was really nice for family to come and hang out. the reception was held in the gold room. it was spectacular! our suite was clean and very comfortable. it was a great choice!',happy
id19478,' lovely grounds and lobby. clean room. great breakfast. only problem was key card needed recharging. i dont get why it only has three stars. is it because parking only reviews get added in? i would stay here again in a heartbeat.',happy
id19479,' friendly helpful staff and a roomy quiet and clean room.',happy
id19480,' at this hotel you will be paying for location. keep that in mind. the hotel seems old and some renovation is going on. after spending $--- per night i still had to pay $-- per day for internet access. i get free internet access at other hotels where i pay $-- to stay. the hotel should understand that people like to use their laptop on the bed so power connections close to the bed and easily accessible are a must. the ironing board was rusty and i had to juggle with it to open-shut it. it looked very old. i rate this - stars out of -.',not_happy
id19481,' i stayed one night in june ----. the hotel is located at the top of nob hill. across the street (california street) is the fairmont hotel. across from the fairmont is a very clean grassy park with a climbing structure area for kids. the california street cable car passes between the mark hopkins and the fairmont. the hotel is reception area is stately. the front desk staff was welcoming helpful and efficient. my room was on the -th floor overlooking california street. the room was in excellent condition. it had crown mouldings and tall baseboards. the drapery was of quality material. the bathroom was small but was especially clean and nicely tiled. the only downside was the room was a little noisy. the windows were only single-paned and so noise from outside easily penetrated the room. cable cars move by connecting and disconnecting to a cable that constantly operates below the street and i could hear the vibration of the cable. the cable cars themselves made a lot of straining noise as they came up nob hill. also i could clearly hear the doorman is taxi whistle. finally i could hear people in the next room and in the hallway. i would stay there again but would try to get a room on a higher floor. p.s. there might be a big difference in the hotel is rooms or in my perception of the hotel is quality; i heard two guests complaining to staff about their rooms. in both instances the staff maintained a respectful understanding attitude as they offered to move them to different rooms.',happy
id19482,' okay... i admit we usually dont stay in nice hotels but this one was no so expensive and looked more interesting than the others. our bet was worth it. we love the deco loved the staff love our room. it was big and comfortable. nothing to complain about. location is also perfect as it is in the middle of everything.',happy
id19483,' we had a delightful stay at this hotel. the location was within walking distance of all of the main historical sites. we parked our car when we got there and did not use it until we left - days later. the parking is $-- for -- hours. a great bargain when we compared other lots. the hotel room was very nice with wireless internet a newly renovated bathroom free breakfast and tea and cookies every afternoon. the staff was friendly and helpful. the lobby was pleasant with free daily newspapers fresh apples and board games always available. the bookbinders restaurant just a few blocks away had excellent food and the best wait service i have seen in a long time. i highly recommend it. also ugly ralph is tavern down the street had a great philly cheesteak. dont miss the us mint but leave your camera and camera phone at the hotel as you will not be admitted with either. you also need a photo id. i would stay at this hotel again. i loved being able to walk about with no need for a car.',happy
id19484,' really run down. peeling wallpaper. paper thin walls (the complimentary ear plugs next to the bed are a good tip-off). really not what i was expecting based on the photographs. needs a major overhaul or to reduce itself to a --star rating (and price as such). also i overheard management complaining about the cleaning staff which i found tacky and unprofessional. we were charged for parking without any prior notice.',not_happy
id19485,' if you want to stay in downtown chicago on a budget this is a perfect spot for you. the internet price of $--- is a steal (and theyll automatically charge you for the room right there because of the price so be warned!) and it has free parking to boot! there is a small garage underground and it is easy to park in and an entrance door directly into the hotel. staff is friendly and helpful. bed is comfy and pillows are soft. the elevator is musical. the heater in the room was a bit of a pain but staff assured me it would settle-and it did! lots of places are in walking distance so you can leave your car. over the river you can see the chicago theatre michigan ave and the art institute and on your walk you can shop at macy is target or walgreens. there is plenty of food and bars on the way. a block or two from the hotel is gino is east or ed debevics mcdonald is is right across the street as is rainforest cafe. the hotel building itself is not fancy looking like the other luxury hotels in the area. it is a basic brick building but dont let it is appearance fool you. it does the job. plus it is clean.',happy
id19486,' we stayed here for only - nights (thankfully) it was reccommended by air new zealand when we booked other accomm but it was terrible. we had stayed at the howard johnson anaheim which was lovely. we found this very dated the room was at the back of the hotel on the bottom floor it had floor to celing windows with a sliding door that the kids couldnt even get open there was no privacy if the cutains were open to let some light in as we faced the grassed area that people walked across and with them closed we only had two little lamps to light the room. the kitchenette was just ok as well as the bathroom. whilst the room was quite large by hotel standards we just felt it was very old and dingy. people coming back at night were very loud and disruptive and as we were on the bottom floor there was constant noise from the above room. i also could not believe that people staying there had dogs in their rooms - absolutely not acceptable in my book and we felt disgusted after realising that animals had slept in our room (sorry if i have offended people but i believe dogs should live outside). we paid just over $--- aud for our - nights and felt ripped off. we walked around the establishment to see if we would upgrade but they all seemed old and dated and i felt we would be wasting our money so we stuck with our room. i was very annoyed because i had e-mailed this establishment twice before our departure to find out what type of room had been booked for us - they had not responded to either of them. the free games room for the kids was a positive in a hotel that is in desperate need of some modernisation especially if you are asking people to pay that sort of money i only paid $---- in anaheim for - nights. thankfully san diego was a lovely place but do some homework as there is much better accommodation options around.',not_happy
id19487,' firstly when i booked this hotel i was unaware that this hotel has two buildings we stayed in the beach st building which is the newer of the two according to the front desk staff. while it was annoying having to haul our luggage across the street initially the beach st building is closer to fishermans wharf and has a --hr denny is on site so i believe that it would probably have been the better of the two unless you wanted to use the pool or park your car. despite this hotel having the slowest lifts i have ever encountered and the rooms surprisingly lacking refrigerators ultimately these things could be overlooked due to the great location of the hotel to pier -- alcatraz the cable cars and f line. this does come at a price though as this hotel is relatively expensive for the amenities on offer. we are still gobsmacked at the lack of a refridgerator in our room the first time we have ever encountered this on our travels.',happy
id19488,' my husband and i went for our --th anniv. the staff was wonderful the room was a bit small but they did offer to upgrade us for free. we had some unforseen circumstances come up and had to leave and they refunded our money no questions asked. we will be going back soon and wont stay anywhere else. perfect location.',happy
id19489,' i made a reservation over the labor day weekend for a suite with a view of the the museum and got a suite in the back overlooking roof tops. the front desk never satisfied my inquiries of whether of we were paying for the view we had requested. worse yet the staff and i mean all of them couldnt be more rude if they tired. the concierge if you could call him that turned his back on me while i was requesting theater tickets and answered the phone and carried on a conversation. no excuse me - no politeness at all. the pillows in our room were some hard form rubber brand. the newspapers are delivered during the weekdays but not on the weekends. i travel to nyc --- times and i dont think you could find a hotel impertinent staff in all of nyc. if you want to stay of the west side go down the street to the lucerne.',not_happy
id19490,' i stayed here many years ago on my first trip to new york in ---- and was suitably impressed with the hotel back then. i returned there last year in march and i am delighted to say that the hotel is still as impressive as it seemed to me on my first trip. the room we had by new york standards can only be described as huge. no exaggeration. the sleep quality is also second to none in this hotel. the room was clean and tidy and well appointed. the only issue that we had throughout the trip was with the in-room wifi but as a result of the problem we were not charged upon checkout without any question from staff. yes the hotel in some ways looks a little dated but this only adds to the charm of it. i would certainly return for a -rd stay without hesitation. its also in a fantastic location and within walking distance of most of the main attractions and shops.',happy
id19491,' we have tried all the top hotels on our regular visits but this is the best for our regular mad shopping trips convenient for everything (even taxi is in the rain) and if there has ever been any problem it has been solved immediately. bert.demarco@gmail.com',happy
id19492,' broken locks open doors....clearly someone kicked in the door. stay away. manager would not give another room.',not_happy
id19493,' first the history - it was at the lower south entrance to this hotel that john hinckley shot ronald reagan. for some reason it is not the most prominent thing in this hotel is advertising plan.... the rooms are hilton standard which means adequate for the business traveler though not plush. hilton is standards are fairly high and just about any hilton id rank would get at least a very good rating (though ive made exceptions) and this is in that category. but if youre not here for one of the vast number of conferences this hotel hosts then there are probably better choices. it is not really near the main tourist action in this town (though if you learn how to use the metro and you should in this city getting around is fairly easy; this hotel is a few blocks uphill from the dupont circle metro). the place is big awkwardly so in my opinion and it is hard to navigate if you are a business traveler trying to find the room in which your meeting is being held. it is also not particularly quiet though ive never had too much trouble sleeping here in a number of visits. in short it has the quality youd expect of a hilton but is really nothing special. you wont at all mind staying there but the visit may not be memorable.',happy
id19494,' the hotel staff was excellent when i checked in. i was on the phone distracted and they did a good job getting me set without me having to disconnect. the complimentary gift waiting in my room was deeply appreciated. after several long working hours in the room i went downstairs for directions for fastfood places. your outstanding bartender jennifer elliott greeted me with the sincerest friendliest smile in austin tx. she made excellent recommendations for beverages and food. watching and listening her work and greeting each customer like their her personal friends sets an exemplary model all staff members should pattern. i could write on and on but just watch work for an hour and youll understand you have your next staff manager.',happy
id19495,' well trained staff that is eager to please!!! i went with my so as a tag along on his business trip. i can say that i was pleasantly suprised by the whole experience @ rancho bernardo inn. i felt that i was in spain and not ca as far as the hotel interior. spent one whole day at the spa while my so was playing golf; highly recommended...ask for neill... the spa staff was superb and spa itself was very clean and serene. i really liked the veranda restaurant with a nice view of the golf course. food was a bit pricey but good. our room was large clean and cozy; huge flat screen is a big plus.',happy
id19496,' hi im from the uk and visited ny as a tourist for a week. i liked the comfort inn midtown because the location is excellent. its half a block away from the middle of times square you can see the neon signs from the front door of the hotel so you are already in the heart of the tourist area and subway links. the hotel was clean and the staff were friendly. there are a couple of computers on the ground floor with free internet access which was ace and there is a tiny gym room with a couple of treadmills too which is a nice touch. though i didnt see anyone using the gym not surprising with downtown ny just outside. there was free breakfast in mornings in the little dining room off the lobby. i ate so much that i wouldnt get hungry again until about -pm and no one cared which is great. ok the view from my room was rubbish my key card kept failing and there is only one lift for the entire hotel but for the price its pretty cool. id definately go back and i recommend it to others. thanks for reading!',happy
id19497,' all of the staff in the hotel was extremely professional and nice. especially the ones in the front desk. i travel a lot with the military and always try to stay there. this hotel will always get my recomendations and two thumbs up. the person who was extremely helpfull i believe his name was zaiq. he was very professional and extremely patient with all our questions. sgt perez',happy
id19498,' stayed here on business for - nights! wonderful staff whatever you needed they provided. rooms were luxurious and clean. the heavenly bed (westin trademark) was so comfortable. i hated leaving!',happy
id19499,' the hotel was average it was clean but the desk clerk could have been a bit more friendly. when i first got there she indicated that they only had rooms on the second floor and i would not have a micowave or frig. told her i had driven from tennessee and was tired and it really didnt matter if i had one or not that i had not planned on preparing anything to eat. i ask if they had an elevator due to the fact that i had surgery on my shoulder and lifting luggage up stairs would be difficult for me. she indicated that no they did not but she would check and see if maybe they had a room on the first floor. she told me she had located one. i told her i appreciated that and then she advised me about the wifi told her i would not need it then she advised me of the hours that breakfast would be served and that i would need a coupon. i told her i would not need that either. but she she insisted i take the number for the wifi and the breakfast coupon. i finally got to my room and then had to track down the ice machine. as i was making my way to the other side of the building i noticed that there were many first floor rooms that were available and was a bit upset that i was told there werent any when i first got there. i would have been upset had i had to drag my luggage up a flight of stairs only to find out later i didnt have to. however because the hotel was clean and easy to get to from the interstate i wont allow this little incident from keeping me from returning there if i ever come through this area again in the future.',happy
id19500,' my husband and i stayed here for - nights for our anniversary. first time to boston and had the best time!! the hotel was perfect amazing location in the middle of everything and walked everywhere. didnt need to take any train except to cambridge to visit harvard (strongly recommended) the room was large clean super modern fantastic air con (there was a heat wave so very much needed!) had a huge tv clean bathroom and everything wed hoped for. had great views over boston from our --th floor room. check in was friendly and efficient and concierge fantastic recommending us restaurants. breakfast we had twice even though not cheap but delicious and set us up for the day!! would definately stay again and boston was just fantastic. prefer to new york. only negative was the weird smell of vomit on the carpet in the corridors on our floor. pretty strong and have no idea where it came from but needs to be addressed.',happy
id19501,' we have stayed at homewood suites in suburbs that had very spacious rooms. this hotel was a older and smaller but we still did not feel cramped. the free breakfast and dinner buffet really saved us money on this trip and the dinner buffet was with kegged beer and wine like embassy suites once had. we had a few minor things come up that the staff was overwhelmingly more than to remedy for us (and quickly did so). the $- parking was also a savings ($---$--) and the very close proximity to everything was great. the trolly was right outside the door and picks up every -- minutes to take you directly to the navy pier and back before --pm. we got a chicago go pass for two days of a - day trip and the gray line trolleys this pass gets you on takes you anywhere in the area with a open top view of everything on the way (dont stand up youll die!) our family will only come back to this great valued hotel next year when we come back. we had a great time in chicago (although i really dont like cities) the exposure to the diversity and the cleanliness of the downtown part of the city made this a superb place for my kid is to stay in their first big city. see the picture for our nice room view (we asked for a certain room and they were able to give it to us) really nice people running this hotel from the valets all the way through guest services and room service. not a four-star hotel but definitely a four-star value. our family will be back.',happy
id19502,' my husband and i had a nyc getaway in november. stayed - nights at park central. the hotel was in a cant be beat location for nyc. the gray line siteseeing buses stop right at your door. subway access for almost any line you need is either right at the corner or a very short block away. you are literally - blocks from central park. starbucks right beside the lobby. great little breakfast spot- cheap and quick right across the street- i believe it is called the park cafe. also you have europa cafe just at the corner of ----. great little bar-restaurant (french themed) one block over for martinis at ----th.you can walk everywhere from here. the hotel smells great the moment you slide through the revolving door. clean and busy lobby. service was completely fine for me at the front desk. in fact i made a joke about the comments on this site and they were aware and appeared to be taking the issue seriously. there was a problem with another client is luggage being lost at the baggage check but the fellow made such a scene that security was called. the baggage check is run by a separate business so just be aware of that. we had no problems- well taken care of. the room was clean spacious for nyc standards and the bed was just perfect after a long day of siteseeing. the water pressure in the shower was a bit light but passable. the maid i believe stole some hair product i left on the counter. this was very odd to me. she took nothing of value- just that. perhaps she accidently threw it out???? anyway- hide your hair products! elevators- just a bit slow but i have seen much worse. overall this was a great place to stay for the price. you get an unbeatable location and in nyc it is always location location location. dont worry about this place at all. i would definitely stay here again anytime i come back to nyc.',not_happy
id19503,' stayed for one night. no problems. everything was fine. bed was comfortable. we were visiting someone in community hospital east and that was close by. then the person was in the indiana university medical center. that wasnt so close but was easy to get to since the hotel is right by the interstate enterance..',happy
id19504,' i will start with a positive. the location is fantastic! right next to hollywood highland shopping centre (which was awesome!). do not stay in room ---. we stayed two nights and were kept awake all night by either loud people outside (granted the hotel cant help loud people - but should maybe invest in double glazed windows for rooms on that side of the hotel) and also there is a garage directly underneath where the door opens and closes basically every minute. very loud and disturbing. the bed was big but very saggy. the breakfast was ok. only - or - tables though so you had to share a table with other guests at the hotel.... probably wouldnt stay here again it is fairly expensive for not much....',not_happy
id19505,' my father rented a suite for a few days. it was a room with a living room a common hallway which connected to the main hall and a side bedroom. we enjoyed the location and the pub is nice as well. the rooms were a little old and tired but they were not so bad. they were certainly big enough. the gym is not the best but not too bad either. we only had a couple problems. one i kept waking up the first couple mornings to the door to the main hallway opening and closing over and over and over. i thought it was my father bored. when i asked him he said no it wasnt him. turned out the maid is closet with supplies was in our private suite hallway! so every morning she was coming into our suite to get supplies. the fire alarm went off in my father is room at - am. it went on and on and on. nothing happened despite his repeated calls to the front desk. when he finally threatened to leave the staff finally sent someone up to turn off the alarm. when we complained the next day it was as if we were not speaking. they completely ignored us and did not even apologize. considering the amt. of money my father spent for that suite i think they should have been more receptive. at least apologize! we loved ny and will come back again and still will probably return to the warwick.',happy
id19506,' upon arrival the room was not at all what i had reserved or what was necessary for us. the manager on duty went the extra step to change our room and make sure we were comfortable. he had our things moved to the new room while we went to dinner.',happy
id19507,' great boutique hotel. located in the little italy area near downtown and the wharf area. within easy walking distance of trolley (which goes to old town shopping arena and tijuana) downtown gaslight district and more. comfortable rooms good price but lousy parking. next time we will skip the rental car since public transportation is so convenient. weve already booked our return trip.',happy
id19508,' we wanted to spend a night in chicago ahead of a train trip. the conrad was reasonable at --k points-night less than other downtown hilton properties. the hotel is pedestrian accessible from the nordstrom mall off of michigan ave.location (cab-vehicle entrance a block west on rush) a couple of short blocks north of the river in the heart of the magificent mile. the staff was pleasant and attentive and we were upgraded a nice room on the the top-level pure floor (in-room air filters and hypo-allergenic linens etc.)--there is no concierge floor-lounge. the view was not fantastic but not bad. the room was of a good size and well appointed. we had a nice filling breakfast (complimentary with gold member status) in the restaurant. all in all a good experience which the family enjoyed.',happy
id19509,' we started the weekend with brunch at wrights with - other couples. the food and service were wonderful but the manager mo was fantastic! he made our morning. we were able to check in early to our room in the ocotillo wing. the room was beautiful but being able to go and have drinks in the lounge area before the concert even better. we met the bikini chef susan irby who had given cooking classes at the biltmore that weekend. she signed and had delivered her cookbook to us when we checked out the next day. i hope she returns so we can go to her class. the concert with jeff bridges was out of this world and to top off the evening fireworks. we hope to make this an annual -th of july event.',happy
id19510,' i stayed here with my hubby back in may --. after a -- hour flight from sydney a - hour wait in customs and being ripped off by the cab driver (he took $--- for a $-- cab ride he didnt ask if we wanted any change!) we were exhausted and annoyed when we arrived at the hotel. but our mood changed with the great service from arrival the front desk was always helpful room service was great and so was the travel desk. the king room was clean spacious and the bed was soooo comfortable. we had the buffet breakfast one morning. i think it was a little dear but well worth the money. the location was great too with a free shuttle running from the hotel to universal studios and to grauman is chinese theatre. this definitely made it easier to get around. the travel desk even arranged us on the airport shuttle which was only $-- per person. i think the only downside was that the outdoor spa was too cold. really would have been more enjoyable if it were a few degrees warmer. overall impressive and would go back.',happy
id19511,' my family and i are planning our trip to new york from ireland at the end of this month and we would not stay anywhere else but this hotel. it was recommended to us by a friend about - years ago and we have stayed there each time we visited new york since. we too have recommeded it to other friends and they were not disappointed. i could not fault it in any way. it is like home from home. the staff at the front desk are amazing eventhough they are so busy. the athmosphere the cleanliness of the hotel the breakfast brendan is bar its location everything is top class. roll on the next few weeks so we can start our holiday in the big apple.',happy
id19512,' i stayed with my family for three nights and we loved the service. we arrived at the valet parking and were promptly met our luggage was taken by a porter and we were escorted to the front desk and then to our room. a very nice start to our stay. the room was large and comfortable. i found the restaurant had a good menu selection and the waitstaff were attentive. i was on the east side of the building on the -th floor which faced st. mary is church. the first morning we all scrambled out of bed at -:-- when the church bells began to ring. if you like to sleep late do not have a view of the church. my ears are still ringing. i will warn you too about the valet parking. at peak times you may find yourself waiting -- or -- minutes to enter the hotel. but anytime you are traveling in sf it is better to leave the car at home.',happy
id19513,' this was and outstanding hotel. the personnel were very helpful. the facility was grand. the room size was very good. the location was within easy walking distance of times square. my wife has some limited mobility issues and the walk was still very manageable. we never had to take a cab. the valet parking was very helpful.',happy
id19514,' last week my extended family and i stayed at the adagio hotel in san francisco for a week. what a positive and great surprise it was! the value for the money is unsurpassed (i did a bit of negotiation after researching well--so be advised you need to do your homework first!). the location is perfect: two blocks from union square amidst great restaurants both expensive and cheap and only a block away from a rental car agency. although i did not necessarily required a lot of assistance the hotel is personnel were always curteous and willing to help. the rooms are very comfortable and decorated tastefully and minimally. very clean. great sound system. although it did not have a view of the city it did not matter. i fully recommend the adagio for your next stay in san francisco. try it you will be pleasantly surprised. adriana medina',happy
id19515,' i stayed here for one night when everything else in the city was sold out. i read the other tripadvisor reviews of this hotel and couldnt get a good idea about it. after staying here i came to the conclusion that the people who rate it poor or terrible have an ax to grind. here is the straight scoop: location: right across from the philadelphia convention center and within walking distance of pennsylvania convention center old city city hall. but there is not a lot of outdoor activity at night and it is a little dark under the convention center where you have to walk to get to restaurants (unless you head to chinatown) so you might want to use a cab at night if youre alone. that is just my impression from appearances only i havent heard of anything bad happening in this area. im used to staying on market st where i regularly walk alone at night. room: modern clean very good condition. a little on the small side long and narrow. very efficient use of space which means if you pull the chair out to sit at the desk you have to push it back in to be able to walk around the bed. contemporary design so it doesnt have a cozy feel but everything was comfortable. i slept well. bathroom: good size had both a stand up shower and a long tub. very clean only just now starting to show a little dinginess in the corners where it is hard to clean. service: when i arrived the front desk staff wasnt what id call warm and welcoming but they were pleasant enough and bent over backward to accommodate my request for an early check in. restaurant-bar: very nice bartender hour -pm--pm. i opted to eat at the bar and got the short rib tacos. looked very interesting on the menu but the meat was chewy and flavors were so-so. id avoid that or better yet stop here for drinks and eat somewhere else. overall: i stay in philly about -- times a year for work and this was my first time here. i prefer staying at the courtyard marriott or loews (all near market st-city hall) but i believe theyre more expensive. if other places are booked or if youre going to one of the convention centers this is a good choice.',happy
id19516,' the suite was large and airy and included a full kitchen in a separate room. the beds were very comfortable. the staff including doorman valet and check-in were extremely nice and very helpful. they went out of their way to help us find our way around and to recommend restaurants. we needed a large vehicle to take four of us with luggage to the airport and they ordered one for us that was the right size and economical. the hotel is very close to the foggy bottom metro station which we used at least once daily. there is a nearby hospital emergency room so sirens can be heard both day and night. it seems to me that they try to keep the noise down at night since there is less traffic. in any event it didnt affect my sleep. my wife said she heard an occasionial siren at night but it wasnt a problem for her (i deducted one star for this). the noise is a minor issue and is overwhelmed by the positive aspects of the place. id stay at this hotel anytime i come to dc.',happy
id19517,' the hotel property was physically nice. new facility nice bedding great location near interstate and plenty of shops and restaurants. the housekeeping staff was amazing! this was one of the cleanest hotels i have stayed in. the front desk was pretty scatterred. they did not seem comepetent to handle anything beyond a basic check in and check out. packages were misplaced they were unable to figure out the honors points system etc the general helplessness and confusion went all the way up to the manager. itis a nice place if you can wade through this. interent was sluggish gym was great food facility medicare and overpriced.',happy
id19518,' tell me this isnt so? this hotel should be in the top -! i stayed here in june ---- and it was amazing. staff was friendly and the room was spacious. my wife adn i would walk to beale street and hang out and come back to the room and chill out. very close to beale street. if you are going to party downtown and hang out this is the place you want to stay. p.s it is one of the lowest priced rooms in the area! stay here!!',happy
id19519,' i stayed here recently on a business trip and although the location was excellent i thought it was over priced. the rooms were pretty small and although they put a lot of money into their lobby it could be so much more. the restaurant is dark and outdated there is no lobby bar and i found the service at the front desk below average. for a westin i have to say i was dissapointed based on what i have experienced in the past.',not_happy
id19520,' this is a very nice courtyard hotel -- just a few years old and very clean. pros **nice lobby rooms and heated pool **ample free parking **great walking path along the water with playgrounds for kids **location - away from the really busy areas but still just a short drive to downtown parks and coronado **walking distance to restaurants (mex panera tender greens etc) and shopping (trader joe is) **nice fitness center near pool with easy access cons (not really any but...) **the hot breakfast is great but not included in most rates **if you want to make this a walking trip a downtown location like the omni hilton hyatt would be closer to petco field (players stay at the omni) uss midway and the restaurants of the gaslamp district. overall though you cant go wrong with this courtyard.',happy
id19521,' this hotel is about a year old and is beautiful. it is modern and clean. the rooms are a nice size and comfortable. the service was great. this is one of the best experience ive had at a hotel in a while. the one downside is there isnt that much to do in a walking distance but that didnt bother me as we had a car and public transportation is near by!',happy
id19522,' we had a wonderful stay at the kyoto. booked it through priceline and got a great weekend deal at $-- (- star downtown). what stands out is the excellent location downtown. we took the train up and literally walked to the hotel from union station (about - city blocks). but whenever we wanted to get back to the station to take the subway to get around the free shuttle was there. made it very convenient for a non-car stay. if you do bring your own car dont park at the hotel ($-- a night) but instead in the lot across the street on second street -- $- a day and $- on weekends. the hotel was also a one-block walk to little tokyo which gave us a fun night out. dined at suehiro -- great food and only about $-- per person. a small shopping mall is attached to the hotel (via the gardens) and has a large japanese market. we got some snacks there and even made some ramen in our room with the coffeemaker. staff members were *more* than polite and kind. truly i did not run into *one* staff member who was nothing less than warm and accommodating. the room was standard hotel fare -- neutral and calm decor. the fridge was a welcome feature for snacks and drinks. yes the beds were very firm but i slept well. we had a view of the gardens and far into the distance of downtown. fast elevators made it easy for me to go for a non-smoking room and just pop downstairs for a cig. restaurants in the hotel are very expensive ($-- for brunch!) but there were many other possibilities within an easy walk or via the shuttle. i usually stay at the omni downtown (which is wonderful) but the kyoto had so much more to do nearby where you could just walk or take the shuttle. i would definitely stay here again --and especially with the great weekend rate i got.',happy
id19523,' just returned from a week here and very impressed. hotel location ideal for broadway theatres we found it was within walking distance of many areas of interest in manhatten but subway with wide line access very close on --nd st-times sq. the included breakfast (great selection of fresh bagels-buns cereal fruit freshly squeezed oj etc) and evening wine & cheese were big plus factors - especially with the relaxed friendly atmosphere and genuine warmth and attention of the staff. there is -- hour access to coffee and cookies and free internet access including a terminal in the lounge-cafe. cant really comment on the noise of the in-window air-con as this was drowned out by nocturnal roadworks whilst we were staying! i guess it is a reflection on how relaxed we felt staying at the casablanca and how pleasantly exhausted by sightseeing and enjoying ourselves that even the -am pneumatic drills didnt really bother us......they did clear away by our last night though! we preferentially stay at smaller boutique hotels and have no hesitation in recommending casablanca. would definitely stay here again. this hotel deserves it is high ta ranking.',happy
id19524,' i was at the hotel during a big event. the staff didnt seem preparied for the rush. the rooms were nice and well equiped. the downside to the hotel is the location. every destination requires a cabride.',not_happy
id19525,' i stayed in this cute little place for only one night but would definitely go back. i chose it because of the price and proximity to my daughters place and it was a delight. the rooms are very small but well appointed clean and quiet. it has windows you can actually open to enjoy the cool breeze! the location cant be beat for everything boston. close to a t stop shopping and lots of interesting restaurants. i was a little worried about noise as it is over a restaurant-bar but i slept like a baby. the staff was pleasant and helpful if a little aloof and answered all my questions. the free breakfast was definitely continental - coffee bagels and danish so we went somewhere else for something more filling. i plan on bringing my husband back next time to show him this place ive discovered!',happy
id19526,' five of us stayed in a queen-queen-single room in june. i had read a lot of reviews on different sites and wasnt sure what to expect but we were all pleasantly surprised. the room was clean the bathroom was small but everything worked (fantastic water pressure in the shower!) ac was perfect and the staff was friendly and helpful. we highly recommend having a drink at harry is -- a real friendly atmosphere. the harrington reminded me of older european hotels that dont waste a lot of my money on amenities i dont need. it doesnt make sense to spend a lot more for a hotel when you should be out seeing the sights instead of spending your time in a hotel. and this hotel is perfectly located to see the sights. we would definitely return to the harrington for our next dc trip.',happy
id19527,' my boyfriend and i live in chicago and wanted to book a night downtown to celebrate our -rd anniversary. after browsing hotwire i came across the hotel sax which used to be the house of blues hotel. i am an interior designer and i was pretty blown away by the sophistication and style of the hotel is interior. it felt like something out of new york city. not only were the rooms incredibly hip and clean with good ammenities but the bar downstairs in the lobby crimson was very swank. i thought it was definitely a step-up from the tired old bars at both of the w hotels in chicago. on top of all this you cant beat the location. it is right between the loop and river north so you get choose your adventures from there and you are literally at the door step of the house of blues -- pin bowling and bin -- (a wonderful restaurant). overall we had a great time and got it for a steal ($---.-- a night) and i would recommend this to anyone!',happy
id19528,' my husband and i and our two teenage daughters just spent a wonderful weekend at the lenfant plaza hotel in washington. it was a wonderful weekend getaway. this was a perfect time to see washington. the hotel was very lovely and the staff was very polite. the location was so close to the smitsonian and the capitol. the subway was directly out the door of the hotel ( accessible from the underground shopping mall) which made going to dinner in downtown quick and easy. for the price it was a terrific deal for a winter getaway. thanks',happy
id19529,' we have stayed here a number of times most recently after a nye trip and we just needed somewhere to stay for a few hours until our next flight. omni charlotte is always very nice and clean and the staff is great. plus the have -- hour in room dining and the menu is surprisingly good. we had an avocado and turkey club sandwich and it was great. plus they delivered it fast and it was priced pretty reasonably for hotel standards. epi center is right across the street and they share a walkway perfect for bars and restaurants.',happy
id19530,' we found the rooms to be small--not bad in and of itself but the heater-airconditioner is overly loud the noise from the street loud and the surfaces in the room for suitcases is very tight. however the worst thing of all is the bathroom--no place to put your toiletries bag no room to turn around in. i had to keep returning to the room from the bathroom to get makeup supplies as there was no place to put them. staff were pleasant almost cloying. we wont stay there again even though the location is great for shopping at nordstom.',not_happy
id19531,' i stay in hamptons and hgi is because they are pretty standard. this hgi was a little dated. my room was right off the elevator and faced the pool - it was extremely loud there due to proximity i believe to the service closet on the floor. i had breakfast one morning - service was horrible. i actually left no tip it was so bad. the omelette station guy was the only nice one in there. i was halfway through my meal before i even got water from the manager and he wasnt pleasant at all. i had to flag down the waiter who had never even come over to the table to get my check. and there were only about - other people in the restaurant at that time. gym wasnt bad....you have access to the gym in the office building the hotel is attached to. it is a huge gym with lots of equipment but its very outdated. no tvs on cardio machines - they actually still have the tvs on the walls and you have to tune your radio to them. weight machines are also dated. and very little pilates type equipment that is of use. parking is confusing and somewhat of a short walk. overall my stay was fine - i just felt that the hotel was a little sub-standard of the usual hgi.',not_happy
id19532,' this was my first time staying at a kimpton and i had been warned that rooms tended to be small so i wasnt surprised. it is located in an old building which accounts for the size of the room. we had a queen bed and the room was clean and comfortable. the bathroom was clean with plenty of towels. the staff was very helpful recommending restaurants and reserving a cab to the airport. the location was great. only a -- minute walk to the mascone convention center. our room was quiet with no street noise.',happy
id19533,' beautiful hotel on the bay with excellent service and very comfortable rooms. trains can be a little noisy at night in the south tower. right next to seaport village which is nice to trek through...lots of shops and restaurants......across from gaslamp district too......every restaurant imaginable.',happy
id19534,' priceline is more accurate in their ranking. location is nice. staff is friendly. heating system is a slightly loud when it is activated sporadically.',not_happy
id19535,' two of us stayed at the park central in mid april. we had some concerns before we arrived based on some of the reviews. fortunately we did not find any of the issues that others complained about. the lobby area was very spacious and clean. the desk staff was polite and helpful. the room was spacious and clean. the closet was a nice size and loved the flat screen tv. was the experience perfect? no but if you want that then stay at the ritz carlton or trump towers and pay - times the cost. yes you do have to pay $- per bag for them to storge your luggage for the day the restaurant was very overpriced and two elevators were not operational. however these very very minor inconveniences that had little impact on our trip. i stayed at a hampton inn in nyc last year and the room was slightly larger than a small closet and was awful. i recommend that you not eat your meals at the hotel restaurants since there are so many other good places close by. remember that the food in nyc is expensive so expect to pay more than you would pay a a local restaurant in your home town. two great finds for food................across the stree and a --- block over is fluffy is cafe and deli. they have great food and it is reasonably prices for breakfast and lunch. great pastries too. yes it is small and crowded but well worth it. another good place that is all over nyc is metro cafe. they have a very large menu and is cafeteria style food. they have great soups that change daily and is reasonably priced. i would definately stay at the park central again and would recommend it to friends.',not_happy
id19536,' find a cheap rate for a king size room at the palmer in chicago. was very excited until i stepped into the room. the bed was taking all the room space. we always bumped into the tv stand or the desk. we could hear the neighbors taking their shower or watching tv. ok the lobby was nice and beautiful but we dont sleep in the lobby. no wireless internet in the rooms as well. the location was perfect since it was on monroe and state street and the cab only cost $- to go everywhere we wanted.',not_happy
id19537,' the crowne plaza was excellent great staff. they are so friendly very helpful. i would recommend everyone to stay here. they have a great shuttle it will take you within a eight mile radius and come back and pick you up make sure you tip the staff they deserve it. the valet girls are so nice and friendly they give great advice and directions. i loved the rooms the beds were comfortablesame with the pilliows. i did not have a meal there so i can not comment on that. i would stay there again.',happy
id19538,' we stayed here in december for our annual new york trip. the hotel is on --th street one block west of restaurant row. the rooms were standard new york size with nice size bath. i found the breakfast-lobby area small and the food basic (carbs only--no fruit for breakfast). tables were not cleaned or set between patrons. upper floors are walk-up and there was no assistance with baggage. our room had no hair-dryer but one was provided when asked. we would stay here again because the price was right and the location was great for being in midtown but now know what to expect.',happy
id19539,' this hotel offers friendly accommodating staff. kimpton is early upgrade email allowed me to get a larger room prior to check in. this hotel offers an excellent government rate for those traveling on government or university business. no more holiday inn at the airport. great access to highland park great food shopping and downtown dallas.',happy
id19540,' this hotel is ok given the price in nyc. if you expect a nicer place to stay go for the more expensive ones.',not_happy
id19541,' i like courtyards but as marriott platinum they should have at least a free continental breakfast of some kind. i got the oatmeal which was good and filling. i compare to hilton garden inn and they give gold and diamonds free hot breakfast. staff was very good. lobby with the new style - like most of them these days. one cannot direct print (or so i was told) from wi-fi to the printer from one is room. many business hotels do so now through email to the printer. room clean and comfortable. i did not get an upgrade but not even sure they have one. but only - night so not a bid deal. traffic in this area can be difficult to get to interstate. if i could i would give - and --- stars.',not_happy
id19542,' my wife and i spend one night at this hotel. we choose this hotel because it is close to the airport (about -- miles) and yet far enough north on interstate -- that you dont have to worry about traffic in the morning if you are heading northbound on --. the room was a bit worn and outdated but clean. the front desk was less than helpful in providing directions or advice on where to go for dinner. the breakfast buffet was acceptable but nothing more. the gym looked decent although i didnt have the time to try it out. overall below average compared to other crowne plaza is we have stayed at. however the price at $---.-- for the night with breakfast is reasonable and offers a fair value.',not_happy
id19543,' last november i spent - days at this hotel and the room that i had was really huge (room ---). the price for that room was really cheap and the location was great right on powell st where the cable car runs. the room has big windows and the view is really nice.',happy
id19544,' the drury inn and suites on the san antonio riverwalk was such a welcome retreat for a weekend getaway. from the moment we pulled into valet (which at $-- a night thank goodness the guys remembered our names...or maybe it was the car) our stay was wonderful. i am a huge fan of historical buildings and having recently been to europe i seriously appreciate how the hotel has preserved a lot of the detail put into the building when it was alamo national bank. it seems almost standard in europe to convert historical buildings into hotels and often leaving no sign of what used to be. checking in at reception you could almost envision the old bank tellers behind the gold bars and the grandeur of the lobby with the floor to ceiling sculptures of the bank was a sight to behold. as for the hotel the location was ideal for everything you could want to see and do in san antonio and the surrounding areas. just a few blocks off of the interstate access the hotel was ideal for our day trip to the san marcos outlets. our evenings were spent going down the spiral staircase to the riverwalk itself. beautiful attention to detail inside and out with a boat landing for the river taxi a few yards from the doors. i cant wait to go back!',happy
id19545,' i stayed at this hotel for one night for a business meeting in the area. it can recommended by our ad agency and they had a great rate of $----night. the staff outside is great. they were very helpful unloading our bags and later when it was raining we were greeted with a large number of huge umbrellas to keep us dry until we got inside. check-in was very fast and i was up to my room very quickly despite checking in at noon. the room itself was very nicely appointed. the desk was comfortable for working and the easy chair was a comfortable spot to take a breather. the bed was very very comfortable. as others have noted here the bathroom opens to the main room through some japanese style doors. the net effect of this was to make the room seem larger. the in room coffee was an italian roast which was quite nice and served in fine porcelain cups. a previous reviewer noted that there was no cream which is true. there were a few cons also previously noted: there was some noise coming from the adjacent room that was annoying. there also was no iron in the room. in the area the hotel is above a whole foods which is nice and is next to a starbucks (even nicer). there are other places in the immediate vicinity but i didnt get a chance to check them out. overall id definitely stay there again if i was in the area.',happy
id19546,' we stayed at the indigo this past weekend so we could see the terra cotta warriors exhibit . we felt like this hotel offered a good value at $-- a night in a area of houston where many hotels are at least $---. we loved the restful color scheme of blues and greens - our room had a sort of beach cottage feel. our room had a mini fridge a fabulous bed good lighting plenty of extra plugs to recharge our phones and great water pressure in the shower. the toiletries were by aveeda(!!). we had a nice breakfast in the hotel one of the mornings and a beer in the bar one evening - good selections in both . the front desk clerks were very helpful and friendly. the galleria mall is right next door and there are plenty of restaurants in walking distance.',happy
id19547,' we stayed at the eliot for the weekend of june -- and liked it very much. i would recommend it. we had our - year old and - year old so the two room suite allowed them to go to bed and the adults to stay up for a while. the rooms were clean and well organized. while there was no fridge (just a minibar) there is a pantry area with a sink-- great for storing snacks for the kids. we were greated by fresh and yummy cookies on arrival. our room was ready at -- which was so nice after traveling in the morning with kids. (this was probably luck.) this is a very safe area. we could walk to shops and fenway. the t is across the street. if you are a runner you are right on commonwealth and close to the charles--both great runs. the staff was quite nice in particular the doormen who went out of their way to be sweet to the kids. we had a problem with a sink. after telling the front desk it was fixed right away. the wireless was fast but not free. other writers commented on the air conditioner etc. we were on a lower floor (though in an updated room). we faced the courtyard (yuck) which at first bothered me but frankly the room was very quiet and we heard no traffic. the compressors didnt bother us. one night there was a dumpster emptied at - am but hey it is a city. you have to expect this. we paid $$$ as a splurge. it was worth it and id stay again.',happy
id19548,' located in the cow hollow section of san francisco this motel is nicely located for excellent restaurants within short walking distancelonger walk to ghiradelli square and fishermans walkaccessibility to public transportation. the well-maintained rooms are larger than most motels with separate closets sturdy plastic coffee cups (not styrofoam) better-than-usual amenities good maps and guides. the front desk was genial and accommodating. some of the free parking was under shelter. the price was reasonable by s.f. standards. a good budget choice.',happy
id19549,' large comfortable quiet room with separate seating area which was handy for husband who is an early riser. complementary coffee and muffins each morning (most hotels have no facilities for food and drink). very helpful staff. an easy walk from penn rail station (with wheeled cases) and we were checked in straight away at --a.m. walkable to time square central park maceys empire state top of the rock etc. would definitely go back if visiting ny',happy
id19550,' first and foremost dont pay attention to all traveler photos because they are old. hotel is undergoing renovations as of jan this year! *** hotel is: well located; it is not located in the heart of union square or fisherman is wharf but the hotel is located in a safe area and on market street (the longest street in sf) which direct access via tram bus or bart to anywhere downtown in less than -- minutes (that is being conservative) fisherman is wharf or opposite direction towards the mission district and the castro. - outside appearance: there is a new awning a new front facade - interior: new carpet in the hallways-stairs new paint job on each floor - rooms: the ones that have been renovated (not complete yet) have new mattresses new linens on the beds beautiful bathrooms unique lamps etc. management-ownerships seems to be really investing on the property definitely worth a second look -',happy
id19551,' i stayed at the w new york for one night in august -- and i really liked it. the staff was friendly and the atmosphere was very cool. the only complaint (if you even want to call it that) is the size of the room. i felt pretty cramped and it was the spectacular room . i dont want to know how small the cozy room is. a bit pricey for the size of the room. there are other places i would probably stay first but i would not be opposed to staying here again.',happy
id19552,' we arrived here on the overnight amtrak train from chicago at -.--am. cab from the train station is around $-. obviously we couldnt check in but the staff were very helpful in storing our bags and prompting us to use the complimentary breakfast - the make your own waffles are amazing. all the staff were polite and very helpful. room was available shortly before lunch which was perfect after taking the trolley around memphis. room was clean very close to beale street and the beds are unbelievably comfy. if youre going to graceland the front desk can organise a cab for pick up - a round trip is around $-- and they will pick you up again and take you back downtown when ready. the only down side to the trip is using the phone button in the room to order a cab yourself - dont do it! cab never arrived to take us back to the train station at the specified time nor did the cab called from the front desk arrive - walk round the corner to beale street and hail one. a lovely -- hour stay all in all.',happy
id19553,' we just stayed at this hotel during a one week vacation to new york and we loved it!. from the moment we checked in until the doorman hailed the cab to take us back to the airport the hotel staff was there to courteously assist us with every request and need. the crumb bakeshop cupcakes upon check-in was a nice touch. yummy! our room was not huge but adequate and beautifully decorated. love the frette bathrobes and evening turndown service with chocolates and the next day is forecast. to us it is the little touches like those (and the staff) that make all the difference. the window is have blackout shades which is great but are definitely not sound-proof so bring earplugs if youre on a lower floor. we were on the -th. the only tiny critique was the small ironing board... made ironing kind of a frustrating experience but a manageable one. rooftop patio and bar are not open as of yet but we overheard one of the workmen say that it should be open within about a month. overall an excellent experience... hat is off to the management team for putting together an extremely friendly and helpful staff. well be back. tip - there is a whole foods around the corner on -th ave. get some tasty prepared foods together and walk over to bryant park (-----min) for a picnic. best park in nyc!!',happy
id19554,' the lancaster is a classic historic building among the many new high rise office buildings in downtown houston. the location is convenient for the lawyers and others who have business in the several downtown houston courthouses that are very close by. the front desk personnel and bell men all appear to be very friendly and interested in providing good customer service. the hotel offers a free shuttle service within short distances although no airport transportation. parking is at downtown prices. there appears to be a computer and desk in the lobby that serves as a business center although i was told that the printer does not print. there is also a mezzanine area that could serve as a place for small business discussions. the short term parking ($--) as compared to the overnight parking ($--) somewhat absurd. a business visitor who had come in to the hotel for a few minutes to pick me up for our business dinner handed his keys to the bell man who left the car at the curb right outside of the hotel and then charged $-- to merely hand back the keys. my main disappointment was that the room really needed a make over. the coffee table was banged up and the carpet was definitely old and worn. it should at least have been stretched to get the big wrinkles out of the middle of the room. the tub-shower was also old and rust was obvious and unappealing. the sink area was newer and just fine. a flat screen tv while out of character with the rest of the room and the hotel was a welcome and expected addition. there is no refrigerator or mini bar - just a basket of over priced snacks. there was a small coffee maker in the bathroom that was well stocked. if i had to be near the courthouses or downtown houston businesses i would probably consider staying here again for the character and variety from the standard chain but only if the rate was comparable or less than the other options. it is clearly not a place for families or vacation stays.',not_happy
id19555,' if you enjoy the comfort luxury and style of old world europe then this is the hotel for you. rooms are small and nicely appointed with antiques overstuffed beds silks and heavy drapes. reminded me - star hotels in the french countryside. breakfast is served in the hotel library with the morning newspapers and in the early evening wine and cheese is served. throughout the day cookies tea and lemonade are available in the library. it is a great place to retreat with your ny times and-or guidebooks and recuperate from a long day of walking before heading out again. location location location! the mid-town location was perfect for us. we couldnt have asked for a better location. service was good but not - star ... but then again it is not a - star hotel. only one small slow elevator ... sometimes annoying but then again typical of an old european hotel.',happy
id19556,' i love san francisco and this quaint boutique hotel on nob hill made me love the city even more. we stayed on the -rd floor in a room with no view except the green plants scaling the wall on our side. we still got some good sunlight in the morning. the staff were very helpful all the time from amy at the front desk to the bell hops who came from nowhere to get our luggage when we arrived and when we left. (the lobby is tiny so dont know where the concierge and bell services folk are.) the room was pretty big and the fireplace in the room was the best feature. we live in the far east so sf is always a bit chilly. it was such a nice experience being able to stretch out propped up on their cushion in front of the fireplace after a day or evening out on the town. there was a small kitchenette with a fridge microwave and coffeemaker and a sink. the bathroom was a bit small but was alright. breakfast at the level below the lobby was also very nice with hot basic offerings but with slight variations each day. i love it that they had coffee cups with covers for takeaway so we could take a cup with us when heading out for the day. the two drawbacks were parking...pretty steep for valet parking at some parking area nearby ($-- for overnight)...and the old fashioned elevator with its sliding old gate that had to close before it slowly made its way up or down. we took it up the first time and then took the stairs after that. overall a delightful experience and i will definitely go back again.',happy
id19557,' my family and i stayed in this hotel for two nights. we originally planned to stay for only one night but it was so nice that we decided to stay one more. the rooms were very large and had great views. withinn walking distance to h and h bagel zabars and the natural history musueum. i would definitly stay there again on my next trip to nyc.',happy
id19558,' when we arrived we werre greeted by some of the most friendly doorman we have come across. a smile and great scense of humor. (even though the weather in chi-town was horrible during our stay.) this hotel is in prime location to the magnificant mile and the water tower place good distance to some fantastic restaurants. rush street is so very close and so is the lake. this would be the perfcet location for a summer visit. the room was very nice. the only this i regret is paying additional for a higher room. if i stayed there again i would not do so. reason being is is located right next to the john handcock tower and that is all you see not the beautiful chicago skyline. however being higher up gave us more quiet than the chicago traffic. so it was a wash i guess. the bed and all decor was beautiful and comfortable. i think next time i booked i would go for the suite. a very wonderful experiance. thank you.',happy
id19559,' about what you would expect for a marriott. a nice lobby clean rooms and friendly staff. there is a starbucks in the lobby which is convenient. the rooms were nice but the mattresses needed to be upgraded. paid an extra $-- a night for the upgraded room with a view of the statue of liberty. the family was divided about whether it was worth it or not. check out the photos before shelling out the extra bucks. walking around the neighborhood can be difficult several of the sidewalks were closed due to construction on the new world trade center buildings. subway stations are fairly close.',happy
id19560,' was recently there on business. i know chicago very well from many past visits. this was my forst time at renaissance however. good location in theater district art institute river and michigan ave shops. very attentive staff accomodated a couple of special requests. nice quiet roooms nice bar. my only compaint is the wi-fi service. incredibly cumbersome substandard. multiple calls to help desk etc. not what one would expect in an otherwise upscale hotel...',happy
id19561,' third time i have stayed in nyc. times square location is perfect for those doing the tourist thing. dannys deli on w --th was a godsend as there are no tea-coffee facilities. edison diner also on w --th (immediate block round from hotel) does great value breakfasts. lovely rooms. ask for a high floor to avoid some street noise but be realistic its nyc its a noisy place so dont expect silence you will never get it. always ensure your window is shut properly as appearances can be deceptive. friendly staff and internet access in lobby. room ---- was spacious for a - x double and street facing. room made up everyday. rooms are modern and clean. good value.',happy
id19562,' what a hidden treasure! just steps from the hustle and bustle of times square and the theatre sits the lovely chatwal. the oversized rooms and amenities are a rare find in similarly priced nyc hotels. the service decor and general ambience was top shelf. dont miss it...',happy
id19563,' we have just returned from a - night stay at this hotel and we found it excellent! we booked it after reading other good reviews on tripadvisor and we wanted to confirm what a great hotel it is. the staff were so friendly knowledgeable about how to get to places - they even printed out info sheets detailing which bus to catch and which bus to transfer to when we asked for places to visit outside of their free shuttle service. we used their free shuttle quite a bit as we did not rent a vehicle during our stay. our bedroom was a good size - especially for - of us living out of suitcases. it was close to a convenient grocery store for stocking your fridge (room has mini fridge and microwave). free breakfast in their restaurant was really good (waffles boiled eggs that you could microwave muffins cereal and bagels etc). i agree with many others here - the combination of free breakfast free internet and a free shuttle service to key places in town make this hotel perfect.',happy
id19564,' we used a groupon for this stay and absolutely loved it. nice comfy bedsclean room friendly and helpful staff. the tommy bahama toiletries were a nice touch. it is not on the riverwalk but it is so close you wont even care. we ate dinner in the hotel restaurant. it was average and way overpriced. be aware of the $-- drink prices. the price is not on the drink menu. the parking garage can be a bit harrowing but just take your time and youll be fine. overall we had a great time and will stay here again.',happy
id19565,' we stayed at the custom hotel in february ---- over all it was a okay stay. we arrived a little earlier then expected and they let us check in early! when we arrived to check in - of the - front desk girls was extremely rude and got angry when we had too come back down to get keys that actually worked for our door however the other two girls were very nice! the biggest bummer was you have to pay for valet parking! the guys who do the valet parking were very nice though made it worth it! we got back to the hotel at about -am and come to find out the bar at the hotel was closed...wish they would have said something when we checked in... we ran into the security guard who was very friendly! over all the staff is very friend in exception to the one front desk girl (wish we would have got her name) the rooms are nice and comfortable and decorated pretty cute! we will be returning in june to hopefully see some new improvements!',not_happy
id19566,' first stay at this hotel. this one is st least in my top two of hampton inn. the exterior and interior rival most of the luxury hotels. the staff was very friendly and helpful. the room was large and nicely furnished. the television in the bathroom was a nice surprise. the breakfast was the standard hampton fare but the breakfast area and outside courtyard were a real plus. the hotel is located in a very upscale part of charlotte with many nice restaurants and one of the best upscale shopping areas in any city. it is also an easy drive into the central city district. this will be my first choice for a hotel when i return to charlotte.',happy
id19567,' the hotel was outstanding! modern and chic interior and great location right at the gaslamp district. we would always recommend the hotel!',happy
id19568,' we literally just checked into the columbus westin and i am writing my review as we speak to alert other trip advisor travelers. what has happened westin? as a person who is stayed in westins before we were looking forward to experiencing this one. perhaps the westin has compromised its reputation amidst the bad economy? my husband picked this hotel special for our anniversary and our first night away from our baby. were easy to please - we travel all the time and have far few demands than most. here is what we wanted: romance a nice room and some pleasant hotel service to relax and unwind. that is it. here is what weve gotten thus far: a curt (if not rude) front desk operator a chipped wine glass (!) a closet of a room with no view and a loud a-c one lone bathrobe (it is a room for - and we checked in as a couple - cmon!) and a complete refusal to acknowledge (let alone grant) that there was a lower room rate for the same room off expedia. most hotels bend over backwards to get you to book on their site: jeff our curt front desk guy didnt even crack a smile when my polite husband pointed out the discrepancy. he flatly said nothing we do about that (i almost asked for a manager just to get this guy to at least act like we were customers not annoyances). and were starwood members! imagine if we werent! and god forbid if our closet (im talking smaller than nyc - on a wednesday) room could be upgraded - the charges were astronomical and frankly i just wanted to get away from the lousy attitude of the front desk clerk! i travel to nyc where they are routinely tagged as rude and they treat you way nicer than this! having just stayed in four hotels in the last two weeks all around the country i can say that we have just days ago had much better if not phenomenal service from hotels in chicago il (the big city in comparison to columbus) and tiny south bend in (where we paid a fraction of what were paying here). it can and should be done better westin. i am saddened by seeing how far youve fallen -a beautiful lobby should be only matched by the beauty of the service and the accommodations. one side note - nick the concierge has been lovely trying to suggest a dinner reservation. he is exempt. the other staff however particularly the front desk should really listen hard here. im available in your hotel westin columbus and a starwood member if youd like to explain just why your hotel doesnt seem to value its customers anymore...',not_happy
id19569,' it is a bit outdated as the tv is are large tube (not flat screen) in the rooms. i felt the hotel was very clean and people were nice. overall a good value. the hotel kept placing signs in the elevator for kids to not play in elevator which didnt seem to hinder them in the least. im not sure why someone at the hotel just didnt approach the kids and ask them where their parents were? i guess conflict avoidance was easier....it gets a bit loud with kids and families in these types of places. the staff were very courteous. our room was consistently too hot. if you want splenda with your coffee they dont have it.',not_happy
id19570,' the madera likes to bill itself as a luxury hotel. it is not nor does it matter. ive been a regular guest at the madera for four years and it is consistently a supremely comfortable hotel and that trumps luxury. the madera is located on tree-lined new hampshire avenue smack in the midst of one of dc is most stately residential neighborhoods. i always enjoy my evening walks around the hotel; the sidestreets are lined with beautiful brownstones and gardens. convienently the dupont circle metro station is only a five minute walk away. avoid dc is horrific traffic and take the metro to the hotel from dca. i have to admit that i like grand public spaces in hotels; the madera has zip. no lobby to speak of no fancy cocktail bar. there is a complimentary evening wine reception but that is rather comical as there is often nowhere to stand much less sit to enjoy that glass of wine. and the hallways looked washed out and dated even when the hotel was new. but who lingers in hallways? the madera is joy lies in its staff and the rooms. the staff are fun and delightfully quirky to say the least. and if youre a regular they will welcome you back as an old friend; that is a luxury to those who travel extensively. the rooms are a true haven. the ones facing the front of the hotel overlook new hampshire avenue and are generally larger than those facing the back. however i prefer the back facing rooms for that breathtaking view of georgetown and the national cathedral which is beautifully illuminated at night. the back facing rooms are also mercifully quiet. avoid those ending in -- as they are tiny; the best rooms end with -- even though they are still smaller than many of the front-facing rooms. the decor is very soothing and contemporary; the beds are wonderfully comfortable; the desk space is truly ample. yes the bathrooms are jokingly tiny as in just-try-to-close-that-door-once-youre-inside small. i really wished the madera had dumped the bathtubs in favor of a nice roomy shower stall. overall these rooms are true havens and i look forward to retreating to my beloved room after a frustrating day of dealing with the mess that is washington. please--avoid taking a car to the hotel. traffic is hellish on the best of days and it is very expensive to park the thing. as i said earlier the madera is not a luxury hotel. maid service (maria is such a delight!) is limited to once a day. room service is also very limited. there is no concierge though the front desk people will do what they can for you. there is no onsite fitness center but this does not matter. guests at the madera are welcome at the nearby sports club dc is finest fitness club for a fee. firefly the madera is restaurant is only mediocre though it is a bit of a hotspot and the decor is fun. try asia nora for a beautiful dinner near the hotel. or walk up to the adams-morgan neighborhood and its eclectic collection of restaurants. i highly recommend the regent a thai restaurant on --th street. the madera has a glamorous sister nearby called the palomar. ive also stayed at the palomar and comparing the two hotels is like comparing ginger and mary ann. the palomar is seductively beautiful very stylish and edgy. the madera is all about the comfort; in many ways it is like staying at the home of a really good friend. though none of my friends can clean a room as well as maria.',happy
id19571,' the lenox is loaded with historic character plenty of charm and has a great location in the boston back bay. we could easily walk to fenway to the boston commons and everything in the back bay area. rooms were very nicely done with wi-fi waters great amenities.',happy
id19572,' i stayed at this hotel with my parents and -- year old child. we stayed - nights and the average cost was $--- per night and parking was $-- per night about the location: we planned to drive to many of the washington dc sites so our hotel did not have to be in the center of town. driving it took us about -- minutes to get to our destinations so the location was perfect for us. the one time we took the metro (the day we visited the white house and the bureau of printing and engraving ) the trip was quite pleasant. there is a complimentary shuttle bus that takes you to union station - it is a -- minute ride and is offered every hour --- and from there you can hop on the metro and pretty much get anywhere you need to go. on the return trip the shuttle comes every half hour (because you are allowed to hitch a ride with the neighboring fairfield inn is shuttle) so we did not have to wait too long. free & fun: two other great things about this hotel - especially if you have kids....there is a pool (and a hot tub!) and they serve a complimentary full hot breakfast every morning (i was partial to the scrambled eggs and sausage my child loved the biscuits and gravy) it is all set up buffet style and it is a great way to start a busy day with a group -- no fuss no wait to be seated or served....and your savings over an extended stay can definitely add up! neighborhood: this hotel is in a high trafficked commercial area. within the four corners there is a taco bell a kfc and a checkers -- not a great place to stroll around but if you just need a nice clean comfy convenient place to lay your head this is definitely the place.',happy
id19573,' stayed at the doubletree guest suites in times square january --- ----. the location is fabulous--right across the street from the tckts booth (where you can stand in line to get discounted broadway show tickets) and within a few blocks of the theatre district. the hotel is very nice and secure--you must show your room key to enter the lower entrance where you take the elevator to the upstairs lobby. five of us stayed in the suite all adult size people as our three children are -- --and --. we did not feel cramped at all. the suite had a separate living area with queen sleeper sofa (acually pretty comfortable) a work desk that separates to become a dining table an easy chair tv sitting on a cabinet with drawer space wet bar with mini fridge and microwave. the bathroom has access to both living area and bedroom and was a good size with plenty of counter space. we had a double bed room that also contained a chest with extra pillows and blankets tv again sitting on cabinet with drawer space wardrobe and bedside table with alarm clock-radio. we were on the --th floor and the view was pretty good looking at an angle down on times square. would recommend this hotel and would stay there again.',happy
id19574,' we stayed at the omni fort worth for three nights in july. could not have been more pleased with our selection. our room was a premier king -- this gave us a large room with a wall of glass nicely furnished with a beautiful bath featuring a fabulous glass enclosed shower. the amenities were fabulous. the staff could not have been nicer -- one day when we had mistakenly left our do not disturb sign up for the entire day; we requested fresh towels in the evening. imagine our surprise to return from dinner and find the entire room had been cleaned and refreshed! room service was fabulous valets were always eager and cheerful and we cannot say enough good things about the comfort and layout of the rooms. there is a great fitness centre with all the best equipment -- and downtown fort worth is an easy walk away for dinner and shopping yet highways are easy to access to travel to other parts of the city. truly the best choice in downtown fort worth!',happy
id19575,' we stayed at the drury plaza over easter weekend. we had reservations at other hotels but ultimately decided on the drury mainly because of tripadvisor is reviews. we werent disappointed! we had a - room suite on the corner on the -th floor. great views! there was plenty of room even with the pull out couch opened. we had a king bed which was very comfortable. the couch not so much. flat screen tv is were a nice touch as well as the frig and coffeemaker. the breakfast was important to us since our teens need to eat right when they wake up! it was good & hot. the free popcorn and pop from ---- was much appreciated & delicious!. the kids snacked on the appetizers in the evening-too junky for us. the pool and hot tubs had an awesome view on the --rd floor. the workout room needs a serious overhaul. . the walk to the busy area on the riverwalk was minimal-- min. the hotel is very centrally located. you wont regret staying here.',happy
id19576,' very nice rooms which were well decorated and modern. we had room on top floor overlooking the baseball stadium which was interesting. the hotel is in very busy location so if you dont want to be disturbed ask for this type of room away from pool area which turns into a bar and nightclub at night. cant comment on food as we ate out all the time though coffee and wine in the lounge was nice and we took them back to our room. parking is expensive but that goes for all hotels in the city and they were very quick getting the car. the lady on the desk was very helpful advising us to get a taxi to the zoo which was cheaper than parking there. dont think we will return to san diego but the hotel was very good and we got a good rate from netflights.com',happy
id19577,' this place is a dc gem and i would stay here again for future trips to dc. it is close enough to all of central dc by car and most parts by foot (depending on how you walk!). the only negative was expensive parking though it was in line with most dc hotels. we managed street parking but it’s not so easy around the location. the building is delightful and all of it is decorated to a period theme the lobby and reception area being one of the nicest i’ve ever seen. we were in one of their downstairs rooms that albeit very small was as lovely as the rest of the hotel and themed accordingly. i imagine the suites are very impressive. didn’t pay for breakfast so can’t comment. friendly staff and free wi-fi worked well. we managed to get a good rate but even for more i’d stay here again because no other hotels in town have ‘added’ to my dc experience.',happy
id19578,' spent two nights at the start and end of vacation as it is really near the airport. rooms are huge two flat screen televisions and a comfortable bed. decor is very modern. would recommend to anyone.',happy
id19579,' i had booked our room online and was a little concerned because of the mixed reviews on the site. we found the staff to be exceptionally helpful and friendly and our room was clean newly renovated and very comfortable. the hotel is only a block from the subway and we used it rather than our rental car to go to the hollywood strip. it was close to the major highway which took us to santa monica beach and the airport. the hot breakfast was good a microwave and fridge were in the room and there were a number of restaurants in the area. parking was extra but the lot was spacious above ground and with an attendant.',happy
id19580,' i am astounded at the other reviews regarding this property! my husband and i booked for - nights in -------. on arrival ---------- we were allocated a last minute room. after much noise making our room was changed to a room of minimal improved standard. the rooms are not serviced approprietly towels are thread bare linen on bed jaded. furniture is old tired and the carpet is extremely dirty. airconditioner when working poured water onto furniture. bathroom has stagnant odour. wifi access is limited to non existent. the only plus to this establishment is that it is located in a prime position!',not_happy
id19581,' jesse went beyond the extra mile to ensure our stay left nothing to want for all the staff were very efficient friendly and helpful. the location is good and easy to walk to downtown too. bed was a dream room was clean and we found all the hotel facilities to be top class. we were disappointed we couldnt stay longer. we look forward to returning to the hotel in future and would not hesitate to recommend it to our friends.',happy
id19582,' i made my reservation based on these recommendations. im really surprised that there are so many favorable reviews because my room was pretty gross. i arrived late at night after a long day only to walk into a room where everything had large visible stains - the bedspread the furniture etc. the sink was heavily cracked from age. the lighting was bad and i could hear the noise from i--- so it left me with a really bad impression. there were also ants crawling on the clock radio on my nightstand. the other curious thing was that when i arrived in the parking lot there was a large van with its doors open and a sign that said security in the window. i dont know what that was about but it sure made me feel uneasy. long story short - i would specifically tell a friend not to stay in this hotel.',not_happy
id19583,' great service rooms location and staff. used the house car a few time drivers always great and courteous. there was a mixup with rooms when we first arrived. they fixed asap and had our bags moved and offered an upgrade to a suite one level above the suite we booked. great for a quiet weekend get away.',happy
id19584,' loved our stay here. rooms were a little on the small side but clean and soundproof. customer service in every department was excellent. staff were very friendly. even when our son got sick and the we needed new linens after --pm they were quick to respond with a no problem . breakfast buffet was great and even better because it was included with our room reservation. just beware that if - or more people sit to a table an automatic gratuity is added to the room. i would highly recommend staying here as it is close to attractions like white house and smithsonian etc.',happy
id19585,' experienced personalized customer service. hotel room was exceptional. highly recommend for a stay in dc area.',happy
id19586,' well this place was a total surprise for seattle. close proximity to everything. my daughter had told us about the place. totally affordable across the street from all the seattle center stuff and downtown just a short hop. we had great views of elliot bay. ask for the -th floor western exposure. for some extra cash the underground parking was truly exceptional. spend the money. staff was very nice and very helpful. the only negative was the truly crappy bed. thin lumpy and if someone coughed you got thrown out the other side. not too bad for around a c note per night.',happy
id19587,' stayed in the midst of the chaotic christmas shopping season for - nights in mid-december in a suite room and found the cheapest rate to be through expedia. we personally found “the alex” hotel to be very conveniently located (close to grand central station and within a ---- mins walk of times square) but just well enough away area from the main area to be removed from the associated noise and chaos. the building itself has what i can only describe as a very cool “mob” feel to it with it’s large fire in the entrance and - ft doormen while the rooms are extremely well thought out with a fresh airy modern feel to them. we booked a suite room (well worth it for around $--- extra p-n) which was very reasonably sized by manhatten standards. the bed had frette linen and was gloriously comfortable and of course there was the obligatory flat panel television a stereo cd player with ipod dock and a dvd player. there was also a small sofa that you could sit on to watch tv or be able to invite guests up to entertain. the designer poggen-pohl kitchen area contained a full-sized refrigerator with freezer - icemaker a dishwasher an oven a microwave and all of the necessary dishes-plates glassware pots pans and cutlery – all of which looked virtually brand new. the bathroom was also a good size the with frederick fekkai toiletries fluffy towels and a flat screen tv built into the wall so you could watch the simpsons in the bath – definitely some inspiration there for when i buy a new bathroom suite! the view from the room was very good being able to see the chrysler building through the window. there were also plenty of deli’s and mini-marts within the vicinity where we bought cereal-milk and a few other simple supplies while the world famous steak house wollensky’s is literally just round the corner. we actually wondered in and managed to get a table having no idea it was so renowned although a reservation is probably recommended. definitely take a large appetite though as the portions are huge! the staff were friendly although as we had very busy days we barely saw them so i can’t really comment on the service. in conclusion the alex is definitely somewhere i’d return to and recommend for a convenient comfortable stay in ny.',happy
id19588,' my wife and i stayed at the hotel belleclaire for the last couple nights and i would recommend visitors avoid the hotel. the location is fine. it is within two blocks of the subway. the neighborhood is nice too. but... the bathroom was a wreck. there were piles of dirt swept into the corners and just left (the broom too). the towel rack had been snapped in the middle and left. even the shower itself hadnt been fully cleaned. they also failed to clean up the vomit -hrs after it sat on the carpet on fl.-. it was a busy weekend in nyc. hotels were booked. and unfortunately hotels like belleclaire just take advantage of the situation. i would recommend you find another hotel.',not_happy
id19589,' the fairmont is so famous that it has to meet an incredibly high bar. unfortunately for us it fell a bit short. the positives: elegant luxurious public areas; the tonga room is an epic fun tiki bar; the hotel service was great; comfy beds. the negatives: our room had a serious hallway noise problem; the decor was a bit threadbare; paying extra for every little amenity in a - star hotel (wifi newspaper parking) doesnt sit so well with me. the biggest problem was at breakfast: we had to wait -- minutes in a restaurant seat to be seated in the part of the restaurant where there was breakfast service. if i had no business meetings or nothing else to do that would be fine but i only had the luxury of sitting around for one of the two days we stayed. and please dear fairmont at least provide coffee while i wait!',happy
id19590,' based on my negative experience with the front desk staff i will not return to any silver cloud. everyone i encounter behind the desk acted cold and indifferent. it appeared that they were more interested in surfing the internet than answering general hotel questions. while i found the front desk customer service skills terrible the housekeeping staff did a nice job and were always friendly. as i was preparing to leave i saw a silver cloud customer service survey in the room. i filled one out highlighting both my positive and negative thoughts. i guess management (or the hotel in general) just throws them away. as of today i’ve received no indication that my concerns were ever received. don’t have comment cards if you don’t want to hear what your guests have to say. to me customer service is a big deal and it appears the staff and management does not care to make any improvements.',not_happy
id19591,' what a great hotel! we stayed for two nights on a road trip to memphis and were pleasantly surprised by the accomodations. the room was spacious and well appointed. the hotel is close to the famous rendezvous bbq as well as just a few blocks from beale street and the trolley lines. the staff is helpful and the hot breakfast is great!',happy
id19592,' second stay here. actually spent first - nights for christmas at the strand near bryant park (not bad for the price and view). after the nyc christmas blizzard spent two nights at the crosby st. hotel with two feet of snow everywhere. even though the housekeeping staff was minimal because of the inability to get to work this hotel was incredible! great service warm hospitality great room with huge window overlooking the snow wonderful breakfast and the concierge spent -- minutes trying to get us a cab in the two feet of snow! this hotel is the right size and the perfect laid-back location. the courtyard-patio had a beautiful christmas tree and lights. i cant say enough about this place.',happy
id19593,' normally i dont like to book a room through priceline as i have had less than positive experiences in the past but since we needed two rooms we decided to risk it. i was pleasantly surprised as i was quite worried with what we would end up with. the room had a stylish modern design. we didnt have much of a view although my daughter did so at least some of us had a good view. there is a small refrigerator a safe and a coffeepot with packets of coffee all inside the cabinets near the desk. however you have to look in the closet to find a place to put your clothes. the dresser is in the closet. there is a button by the bed that automatically opens the blinds--very cool. there are reading lights by the bed that can be rather annoying as they hang right in your face. they can be bent out of the way without damage. i was afraid i might break them at first. the bathroom is also very modern. the large mirror with the light all around it was an interesting design. i have seen it in a westin before and i like it. the sink is like a giant trough. i liked the design of the bathroom. be careful with the pocket door as it can slam shut pretty easily. my daughter is boyfriend got his finger smashed in the door. he was alright but it hurt so be aware and close it slowly. i was worried we might have excessive noise because we were near the housekeeping supply closet but it wasnt an issue. the hotel appears to be well insulated so there were no noise problems. we had requested a king bed but werent able to get it but two queens worked out fine. if this was one of their lower end rooms which i am assuming it was because we used priceline i can just imagine what the more expensive rooms are like. we went to the --th floor where they have a bar with a panaramic view of the city. that was definitely worth doing. the grand hyatt is located right in union square so it is an easy walk to lots of shopping. we had gone to a concert and got back late so we were looking for food. we went to a diner nearby called lori is diner. i dont recommend it. bad service and even worse food. the only positive i can say about the place is it is open really late at night. find someplace else to go. overall i had a very pleasant stay and would come back to the grand hyatt the next time i decide to stay in san francisco.',happy
id19594,' after reading all the reviews on this site i decided that this would be a great residence inn to stop at on the way home from our family trip. unfortunately; i noticed right after arriving in our room that the walls were paper thin. there was a lot of activity going on in the room above ours. it finally settled down around midnight and i went to sleep. and surprise! the person above us decided to vacuum his room at -:-- am. i called the front desk and all they could offer was that the above person worked nights and they were sure hed be done soon. really??? he was a busy beaver up there until about -am. i think that this residence inn is really suited for long term guests not someone who needs a good night is rest before heading on the road. also there is no free wifi you have to plug in. and i could not make it work. the breakfast wasnt the best either. i stay at a lot of residence inns because it suits my family but ill be skipping this one on my next trip to florida.',not_happy
id19595,' we just returned from a - night stay at the park south. the hotel was very clean and the bedding was comfortable. the hotel is close to both the empire state building and the chrysler building. we loved the location as it is actually not in the middle of all of the touristy stuff (the crowds were arriving for new years eve) and the area was a little quieter. we ate at lexpress one night which is a few blocks away and was very good. there are a lot of very good bars within a few blocks. the breakfast in the morning was included and was good. we would definitely return.',happy
id19596,' this hotel was chosen having seen the reviews on trip advisor and although there were some negative comments the majority of the reviews were good. i also was impressed by the fact that it was one of the few hotels where the management actually read the comments put on trip advisor and responded to the reviews. that swung the choice for me as it showed care and attention to the customer is experience. i was therefore pleasantly surprised to find that the hotel was much better than i had expected it to be. the delightful receptionist ada was charming and friendly when we arrived and gave us a lovely room on the --th floor with breathtaking views across the city to the financial district. it was a super welcome to this fabulous city. the double room though not large was spotless and comfortable. the bathroom was clean and the over-the-bath shower unit worked fine. i used earplugs so the airconditioning unit inside the room did not bother me as it had some reviewers. i was not disturbed by other guests either. the ticktock diner in the hotel served delicious breakfasts with a great selection (and great service) - highly recommended! the efficient concierge facility in the hotel enables bookings to be made for tourist attractions like the circle boat trips and for broadway shows. you just cant beat the location of this hotel. it is situated midtown and you can walk to all the main tourist attractions from there - didnt use the subway once! it was built in ---- apparently and the art deco features have been preserved. every member of staff i encountered were helpful and friendly which is so important for a guest is experience. if the management were thinking of making any improvements - then i would suggest that the reception area could do with a little style makeover - such as a smarter rug nicer armchairs and flower arrangements rather than potted chrysanthemums - just to lift the entrance - but what is there is adequate and not unbearable - it all just looked a little brown or shades of brown!. i noticed that other reviewers have said this - so management please take note. a few dollars spent here would make a huge difference to the entrance. it was obviously very grand in its heyday when it first opened and is historically an an important city landmark and i feel the hotel deserves a nod to its heritage. i would certainly recommend this hotel as a very good tourist class hotel very clean and comfortable with great breakfasts in a fantastic location. what it is not is a fourstar plush hotel so dont go expecting that. having said that and having read negative comments about it it was so much better than i had expected.',happy
id19597,' i organize a yearly girls nyc weekend trip centered around a brodway show and after going through hotel planner and getting an awesome rate our group of -- made our reservations here. i have to say i wasnt flying blind - i have stayed at this location several times. the group sales staff was impeccable (joann casiano) and they took care of all of our requests. not one of the group had any issues with the room or the stay in general. sooms are well appointed and the location cant be beat. if i had a complaint it would only be the selection of dining in the hotel. there is only shula is (a little pricey) and the bar not much else. notso big of a deal because you are right in times square and there are a million restaurants right out your door but ont he evenings when we didnt want to leave the hotel we had limited options. otherwise it was a great trip and a great stay!',happy
id19598,' i was there as part of a wedding party. when i went to check in the staff were extremely slow and obviously couldnt care less. they mixed up my room (sent me to one where someone was already staying) and rather than apologizing said anyone could make that mistake . the room was tiny even by manhattan standards cleanliness was ok though everything seemed threadbare. i forgot my cell phone in the room before i checked out. when i called the front desk about it (after returning home) i got put off and was told to contact housekeeping which proved elusive. a couple of weeks later i got my cell bill with $--- worth of charges for calls to dominican republic. never never never again!',not_happy
id19599,' im not a person who writes reviews but this places requires a response. first the few negatives... i found that the ac was a little loud. it was a simple first day fix though. i just turned the fan to low and problem solved. secondly and finally the rooms let in a little noise from the hallway. no big deal to me though. you will get over that when the positives become apparent. positives the place is a great price location is wonderful staff is helpful good bedding and the room service is amazing for the price!! fyi i stayed in room --- which had a kingsized bed and was tucked away in the hall which cut down the noise in the hall. i got a peak of the queen rooms and i wouldnt stay in one of them. they are significantly smaller and will only save you a few dollars a night compared to the king. overall trust me! great spot even if i paid $-- more a night.',happy
id19600,' just back from the big apple and stayed in the pennsylvania hotel. there were - of us staying so we requested a double and a triple....we arrived in the middle of the new york marathon so it was extremely busy. the double room was located on the --th floor and the triple on the -rd. i have to say the room on the -rd was not good at all and we did change rooms. then again i had been told to request a room from the --th floor up as they are much better and far quieter. loads of room in the second triple room had a walk in wardrobe and - single beds. it was so central and access to everything was so simple. however my only complaint with the exception of the reception staff and one of the tourist info guys (poss named andrew he looks like johnny depp) i found the staff very ignorant like in most places...they are rude and have an awful lot to learn from the irish about customer relations. in all i really enjoyed my stay at the pennsylvania hotel... it was warm and clean and bar a few staff very friendly.',not_happy
id19601,' the staff here was very friend and accommodating. but the facility hasnt been renovated in a while. i also found the internet service very flakey. hopefully they will update this property soon and overhaul the internet service. tip: i visited in the middle of june and apparently there is a giant yearly cricket migration going on. you might avoid visiting austin during this time of year if you want to avoid the insects.',not_happy
id19602,' just come back from - nights at the wellington. check in was fairly quick and very easy and staff were really pleasant. the room was small but perfectly adequate although the bed wasnt the size you usually get in a double room! but we managed! everything was clean and tidy our only real complaint was that the shower had a nasty habit of suddenly getting scalding hot then going back again. we could have complained and asked to switch rooms but we couldnt be bothered - we just showered very quickly! we were fortunate enough to be there during the storms when it poured with rain for a full day then on and off for the next - but it didnt spoil our stay. the radiator in the room did a brillliant job of drying out our trainers overnight and the bathroom was so cosy and warm our clothes dried overnight too! and everything really was soaked through - we had to wring our clothes and trainers out before we hung them up! all in all we had a great time. the location was fantastic - we walked to central park times square (- mins) empire state building macys (--mins) stopping to look at things on the way plus wandered generally to do lots of shopping! i would highly recommend the bus tours with gray line - the men in red selling bus tours on nearly every street corner! you just jump on and off the red open top buses as you please. they all have tour guides pointing things out to you who were all great.',not_happy
id19603,' the staff at the hotel were awesome--check in was a breeze and they put me in a corner room which was an upgrade because i havent been to boston before--the gentleman at the front desk was so nice and wanted me to really enjoy my stay. the room was super spacious extremely clean and really really comfortable. very zen-like with an amazing spa style bathroom. the views were incredible! this location is in the financial district and right on the water. if you are staying for pleasure it is a great location because it is really easy to get around and get out to see everything you want to in boston. the added bonus is that it is quiet at night even though youre still in the heart of the city. and yes there is a fire station across the street-dont even worry about it. the buidling is rock solid so you wont hear it and so what if you do it is part of the ambiance. im coming back here for pleasure and this is where well be staying-no doubt. and if you like to run which i do the area (and really the entire city) is easy to navigate and there is a ton of greenspace so make sure you bring your running (or walking) shoes. again this would be a great base camp .',happy
id19604,' chose sfo for our --st anniversary (love the city) and chose the argonaut hotel that is supposed to be the best here. we are planning to stay here for two days then leave for vegas for three days and come back for nearly a week starting with our anniversary day. at the time of the booking we were assured that we would be able to leave our luggage back while we go to vegas. it is now being made to sound a bit iffy and dependent on the decision of the bell captain on duty when we check out. instead of enjoying sfo we are worried sick on not getting a definitive answer and also we have no other place to leave our bags. united airlines charges $-- per checked bag so that is $--- for just a bags round trip to vegas. on their website argonaut promises to be so concerned that they reimburse for the second check in bag that you carry. let is see how this pans out. will review again if the situation improves.',not_happy
id19605,' due to my need to be proximate to johns hopkins hospital i was recently (jan ----) forced to spend - consecutive days in baltimore (this is not something which i would do willfully) and i lodged at a number of different properties during this protracted stay. without question henderson is was the nicest of these hotels. the positives include good beds clean tight sheets (a rarity) plantation shutters on the windows endless tv channels respectful staff a location (+free parking) which is just outside of the normal baltimore craziness and a limited but workable continental breakfast. there were a few peculiarities which i couldnt quite understand - cheapo papier toilette (why?) a noisy heating system (banging and clanking) and a couple of pillows on the bed which could have been used on a camping trip and a non-functional ipod alarm clock dock. management was totally responsive to my concerns and adjusted my costs accordingly. overall quite good and be sure to step out for a walk on the waterfront.',happy
id19606,' for the price this hotel was unexpectedly nice and clean. granted we had to climb five flights of stairs to our room and granted they forgot to leave toilet paper behind a couple of times -my one gripe is calling the front desk to get toilet paper and finally having to go downstairs to get it myself. yet the room was clean the bed was super clean and we had fresh linen and towels everyday. it is also a great area for good eats at cheaper prices than midtown. there is a fab diner to its left- no frills but great omelets and pancakes- and one of the best middle eastern fast foods eateries ive tried. the subway station is right across the street and everyone in this residential area was friendly and helpful.',happy
id19607,' during my recent stay i was overwhelmed with logistics for a meeting and didnt have the time to deal with hotel issues.---at sheraton this was the best service both in staff and food. they continuously wanted to assist you in any way possible which as the event coordinator was both enjoyable and stressfree. the food is outstanding and the catering and banquet managers were constantly making our stay the best ever. the conference rooms were nicely arranged and spacious. i would recommend sheraton gateway for your events and im sure you will not be disappointed',happy
id19608,' my family and i stayed here for the weekend and it was clean affordable and comfortable. all major attractions are only about a -- min. drive from the hotel. there was free parking and the location was quiet and peaceful. we got in late and i needed milk for my baby and although the hotel restaurant was closed they were still able to get me a sufficient supply of milk for my baby (what a life saver)! in addition to the restaurant theres also snacks drinks and sundries for sale in the lobby. we have stayed at aeveral - star resorts & this hotel did not disappoint. would definently stay here again.',happy
id19609,' i recently stayed at the sheraton because i had a flight back to china the next day. i was down on my luck and had no where to stay. i was expecting to stay at denny is. when i arrived at the sheraton hotel mark and jamie the two front desk agents took very good care of me. they made sure i was comfortable and made sure i was taken care of at quinn is sports bar. thank you sheraton this will definitely not be my last stay with you guys. you made a terrific first impression on me. lastly the view of the marina is remarkable and the bed was unbelievable. i cannot wait to come back to san diego.',happy
id19610,' very comfy and attractive. staff great. if you aretraveling with your dog like us there is s nice park one mile away.',happy
id19611,' what a great hotel! location service levels amenities...couldnt be better!! highly recommended!',happy
id19612,' the convenient location next to i-- caught my eye online. we have been pleased with our stays at choice hotels in the past. first of all immediately turning onto composite drive it was obvious to us that this hotel is in a terrible unsafe location as also agreed by other guests. secondly our room did not have sheets blanket towels and pillows needed for all of us when we arrived and checking at the office they could not give them to us because housekeeping was closed and they had no keys. thirdly as we learned with the elevator directly across from our room with laughing and loud talking comings-goings approximately every -- minutes from a very nearby room it was definitely not a positive family atmosphere. if that wasnt enough the following morning my wife awoke with a fresh row of bites and after researching discovered that they were bed bug bites. immediate decontamination of our personal items as well as the items of other family members had to be done. stressful embarrassing and expensive. more choice hotels? ...ah i dont think so! . wildcatfan--',not_happy
id19613,' we enjoy staying at this hotel because of the wonderful service it is excellent location and low well it is maintained (very clean clean rooms). we also upgrade to concierge because we feel there is excellent value for the lovely breakfast that is then included. the ballrooms facilities are fabulous for events. the higher floor the better the view. also the car service for the galleria area is extremely courteous and makes it very convenient if you are traveling with one car and two of you are going in different directions. although it isnt an easy walk to the galleria the car service which is included makes it very easy to get around.',happy
id19614,' tattered linens excessive peeling ceiling plaster large missing tiles in the bathroom. and the air conditioning was not working on a -- degree day. in much need of an upgrade.',not_happy
id19615,' stayed at the hyatt for a few days to visit the beaches and seaworld. the hotel staff is super friendly and attentive. the hotel including our rooms were very very clean. i was pleased. the location is okay. pool area clean and nice. since we have young children the next time i stay in the area id rather stay someplace within walking distance to a park or at least some inexpensive restaurants. overall the hyatt was a very nice hotel.',happy
id19616,' what a treasure! for most people staying downtown seattle would be preferred but for my money i will stay in the uw district of town. the hotel was beautiful and the rooms were huge. i definitely recommend a corner room when you stay at this hotel. we took advantage of the great guest carts available for us to check out that suited the needs of my family. we also chose to leave our car in the free underground garage and take advantage of the city is excellent bus system. walking around the university distict was great too and it gave us a really feeling for the area. the free breakfast was perfect for us and we ate too many of their delicious afternoon cookies.',happy
id19617,' what a ghastly experience! we checked in for a cheer competition and the wait at --:-- p.m. was about -- mins for check in. it seems that they had about an equal number of people checking in as they had irate customers storming the front desk demanding that they be switched to other rooms. all the ice machines were broken there were feces stains in the toilet the room was the size of my kitchen the hallways had ceilings that were claustrophobically low we had trash (actual trash) piled up next to the coke machine right outside of our door (and it remained there for three days) the front desk gave me incorrect directions to get there the attitudinal front desk clerk was rude and told me that despite what they had told me over the phone that i did not get an upgraded room some of the parking lot gates were intermittently closed and locked during certain parts of the day the uninterested wait staff in the restaurant said they didnt have any soft drinks at all (except for the one very nice gentleman who said he would get us one and went to a coke machine somewhere and produced one) the coffee was cold the elevators didnt work much of the timeetc etc. it was truly a horrible experience. we were in the rio grande area and it is clear that it is the forgotten stepchild of crowne plaza locked away in an attic and being given fish heads for dinner. believe it or not i didnt see anyone at their front desk in the rio grande the entire time i was there. it was eerie--somewhat akin to a post apocalyptic zombie movie. it smelled bad too. it could not have been less attended to. amazing and shockingly bad. i expected alan funt is grandson to pop out anytime and tell us we were on candid camera. for heaven is sake avoid this shambling monstrosity.',not_happy
id19618,' i work for another hotel company but our hotels were full so i booked here as i had heard a lot about this recently renovated hotel. i was not dissapointed! they have kept the historic charm but at the same time it looks very trendy and cool. the hallways and public areas are unlike most cookie-cutter hotels. my room had a wonderful view of the lake and fountain and while it may have been a little small it made up for it with a large stone entry cooridor and expansive bathroom with the largest showerhead i have ever seen. healthclub was great as well very large with windows and very hi-tech treadmills. staff was friendly and helpful. only issue was that room service was quoted as -- min and took well over an hour - hotel was pretty busy.',happy
id19619,' our trip was february -- --- ---- to chicago to see the auto show at mccormick place. we chose the hyatt based on the location and an offer from southwest airlines for an additional --- points. we booked a king bed room at $---.---night. there are two buildings called east and west. we went into the east building and took an escalator to the -nd floor front desk. the desk clerk (steve) asked us what type of room we wanted which was unusual since it should have been in our reservation. check in was easy and went to the elevators to room ----. the room seemed nice but the window looked directly at an office building where workers could be seen during business hours. the room was decorated nicely but was not user friendly. there is one desk chair and one chaise type chair so if two of you want to watch a little tv and not be in bed it is not practical. there is a nice cabinet opposite the bed however the tv wood holder for hotel information and coffee service take up most of the room on it. the cabinet itself has the refreshment center inside it and only three small drawers for guest use. the lighting is very dim in the room and bathroom. the shower was nice but they put the hair dryer and three bathtowels on the open shelf below the sink again leaving little space for guest use. the only light in the bathroom comes from a lighted mirror. we were surprised to find out that no restaurant was open for dinner that evening (only appetizers in the big bar) and that the hotel was at --% occupancy. we had issues with housekeeping as they came to clean our room on february --th around -:-- am and we asked they come back later. there is a sign in the room which states if you wish to have your linens and towels replaced daily please contact the hotel operator . based on this we called housekeeping at -:-- am and told them a maid had come earlier but we told her to come back later and requested to have our sheets changed as well as the towels. we then left for the auto show and returned at -:-- pm to find our room had not been cleaned. there is another sign we care. it is our expectation that you are completely satisfied during your stay. simply dial x---- if your stay is anything less than exceptional so we may respond immediately to your needs . we called and spoke to ashley. she was very polite and said she would send housekeeping right up. at -:-- pm we again called x---- and matt said ashley had left for the day. it was disappointing that ashley did not check on our issue before departing. matt also said he would call housekeeping and get someone up to clean our room. at -:-- pm jennifer (housekeeping supervisor) came with a trainee and knocked on our door. she informed us her message on our room said we did not want service . jennifer also was very nice and finally at -:-- a maid arrived. we were not pleased since it was valentine is day and we had -:-- pm reservations for dinner. we were offered some comps. when we checked out on february --th our bill was not what we expected. however after reviewing what had transpired with jason dennard (front office agent) he corrected the bill after reading some of the notes on our reservation. we totally agree with others that the walls are paper thin as we could hear our neighbors making love and were glad when it was over. overall our experience was below average especially for the hyatt chain and based on we care sign and a --% occupancy. we did feel that ashley jennifer and jason were sincere in wanting to make our experience better (although falling short since things were not taken care of without us making additional calls). the concierge employees were very helpful and appreciated. we will probably look for another hotel on our next trip to chicago.',not_happy
id19620,' great hotel in the center of the city pretty great rooms right in the middle of everything expensive but worth it.',happy
id19621,' this is a beautiful hotel and the service from all the staff was great. i recommend booking a river view room. we were on the --th floor and the view was terrific. bed was so comfy as all hyatts are. parking was easy and free because we got the casino deal. definitely worth the extra few dollars - besides free parking you get $-- gambling cards for the sugarhouse casino and the shuttle to and from is free. easy walk to nice sections of the city.',happy
id19622,' my wife and i visited ny ----- dec ----. hotel mela was an ideal base only ---m from times square. the room was cosy but perfect for the - of us. it was clean and just right for the - star billing. it didnt have a kettle but had a coffee machine. bathroom was excellent maids prepared the room to a great standard on a daily basis. we had room only accommodation but this was fine as there are numerous restaurants within a - min walk inc. subway and mcd is for breakfast. a really good clean hotel staff were excellent and an excellent base and location to visit manhattan.',happy
id19623,' had a long weekend stay with my familly. the hotel is very clean and the rooms are beautiful as well. we had access to the executive level lounge which provides a great continental breakfast in the morning and reception food at night. erika and jackie took great care of my wife which is not always easy to do. all the staff were frendly and inviting.the best dining was in spencers steak house where the attention to detail and service was superior. robert our waiter was outstanding. i would definitley reccomend this hotel for a great weekend getaway with all the sports venues with in walking distance. as well as other downtown venues and dinning.',happy
id19624,' overall our stay at hotel -- was fine. the hotel was clean and new and the bed was probably the most comfortable i have ever slept in away from home. the staff were friendly and check-out was easy. my husband arrived before me and said that there was a problem with the key card when he first went to the room (three trips down to the reception on the second floor before it was correctly programmed) but aside from that there were no problems with check-in either. i had asked for a room away from the side of the hotel that the trains were on and this request was granted. what we hadnt expected was that the room had no window! there was a skylight but due to vandalism this had been covered over and so the room was dark unless the lights were on. this wasnt a major problem for me as we only wanted to sleep and shower at the hotel but it was still quite a surprise. we could still hear the trains so i cant imagine how loud they must have been on the train side of the hotel! my only real problem with the hotel was the shower. we were on the -th floor and the water pressure was so low that there was just a trickle of water really. it took about - minutes to heat up so we had to be quite patient. i would still recommend this hotel as it was good value for money and had nothing majorly wrong with it but if you are looking for luxury or are a light sleeper i would definitely look elsewhere.',happy
id19625,' i love this hotel while it is a cruel reminder of ---- it is great to see this hotel open again! it is convenient to everything wall street!',happy
id19626,' nice hotel good location but.... - tv was not working for - days. according to the front desk this was due to an issue at the provider side. it can happen... - asked for a taxi cab to go to the airport. i was surprised to see that the taxi was not yellow. i asked bellman who told me that this was exactly the same as the taxi. what he forgot to say is that the price was almost twice the price as a normal taxi but this i discovered only when i had to pay at the ariport. didnt really appreciated that. when i ask for a taxi i want a taxi...this works in all hotel around the world... but apparently not at hilton manhattan east. i would advise all guests not to ask for a taxi there.',not_happy
id19627,' we stayed here for a couple of nights while on vacation. it was a beautiful hotel and nicely located and had a nice view of the inner harbor area but the room and the beds were nothing special. we got free breakfast and that too wasnt special but one day i ordered off the menu and it was delecious. parking was a lot but i knew that ahead of time.',not_happy
id19628,' the photos of the rooms the hotel shows are not the rooms you get! at least the room on the -th floor that we got!! not one beside table not bedside lamp! the bedspread stained with coffe or tea! the continental breakfast included was actually -muffin and -drink! i was very embarrassed with my partner because it was me that booked that room! it was supposed to be a -stars hotel instead of an hostel according to the picture and the price! good location and free internet access. staff ok.',not_happy
id19629,' we were so glad that we chose this inn based on trip advisor reviews. we were not disappointed. we stayed in the mayfair suite which is the largest suite they have. it was like staying in an apartment. two good sized bedrooms a living room bathroom and full kitchen. this room is nicely decorated with charm and the bathroom had been remodeled and updated. lots of nice touches throughout that made it comfortable and cozy. there were two ac units one in kitchen and one in living room so the whole place stayed a nice temperature. there was a t.v. in the living room and one in one of the bedrooms. breakfast was served every day to our room and consisted of assorted hot pastries juice and a big bowl of fruit. after reading some of the complaints about the food we were not sure what to expect but we were pleasantly surprised. it was absolutely plenty of food for the four of us. the fruit bowls probably had about - cups of fruit in them and their were always at least three different kinds of assorted pastries warm and yummy in our basket. plenty for us all to get our fill. it was always enough food to get us started and they offer to serve it to you either in your room or out on the patio. we were so exhausted after our trips to sea world and the zoo that we ordered in two of the three nights we stayed there. the lady at the front desk recommended some places and she was right on the money. the first dinner was from china wok which was very tasty. the second was from florencia is which i cant recommend enough and was so much food we had half of it the next night. delivery was fast and friendly so definitely ask what the staff recommends for dining out or in as the suggestions will most likely make you . the inn is literally a - minute walk to the zoo and it is a nice walk past a park and school. we stayed during the week and heard no school noise and very little traffic noise even though one side of the inn is on a busy street. the ac units prob blocked a lot of that out so im not sure what it would sound like if you werent running them. we would definitely stay here again and prob this same room as other rooms get mixed reviews. i can recommend this one with confidence though.',happy
id19630,' i stayed over christmas for - nights with my teenage son. the room was large and clean. the staff were attentive and cheery. all my needs were addressed quickly. free internet. comfy bed. fairly noisy at night from the street-life but it is new york after all. they loan out umbrellas when it rains (which it did). exceptional midtown location (- block from subway). it is hard to find fault anywhere except perhaps the breakfast. included with our stay it was an okay breakfast though ive travelled to large european cities where breakfast is included and the food offered here (buffet style) would be considered low on the quality scale. stick with the bagels breads and yoghurts and youll be fine. if only they didnt serve it on plastic plates and paper cups. what does that say about environmental concerns the fast-filling landfills and the need to recycle? small concerns i suppose when rating an otherwise splendid hotel.',happy
id19631,' i randomly got to this hotel and was very pleasantly surprised. in my previous visit i stayed in the sofitel and the one before in the waldorf astoria. the room at the lombardy is a lot better than both hotels. the other hotels have restaurants and some services that the lombardy misses but it is manhattan i dont really need a restaurant in the hotel.',happy
id19632,' still the best value... the hampton that opened down the road just doesnt get it. they charge $--- when you can get a room at the mountain star for less if you just call. it is quiet clean and incredibly convenient if you have business in the hudson bend lakeway bee cave dripping springs spciewood area. it is a family-run business and they treat you that way. stay a day or stay a week you will be very pleased. dont give a lot of credence to the one-time whiners.',happy
id19633,' it is difficult to review this hotel because in our experience it largely depends on the room. we had purchased one of the cheapest rooms they had which turned out to be a somewhat cramped cave-like room with no natural light (although there was a window onto the dim courtyard where everyone walks by). it took about - minutes to realize that the walls of this cave were paper thin and we could make out our neighbors conversation and what show they were watching on tv not to mention the noise of the people above us. they were rather loud neighbors but it was evident that any neighbors who werent pretty much mute wouldve been a problem. it took - more minutes to figure out the wi-fi internet didnt work (we had to get a ethernet cable from mgmt.) after letting the mgmt. know about the noise and having to go buy earplugs we made it through the night planning to move hotels first-thing the next day. when we talked to the management in the morning they offered to upgrade us to a room upstairs which was quite nice - plush bed and stylish decor (as before) but this time spacious and with a window on the street (double-paned for noise reduction). it was pretty much smooth sailing from there with no more neighbor problems. the only other issue being a middle-of-the-night trip to the bathroom where i could hear a woman with a southern accent talking on the phone and again so clearly that i could make out parts of the conversation. would i recommend it? it all depends on the room. and who your neighbors are. and what youre paying for it. ...so maybe (which is not an option on tripadvisor).',not_happy
id19634,' i needed a hotel with airport transportation and easy access to the freeways. this hotel was the cheapest among the quality airport hotels. if all you want is a bed there are some others that will be cheaper. the airport pick up was great and they had a fantastic spread at the managers reception. breakfast was equally impressive. i took the subway downtown for dinner. the subway stop was a quick walk through a park across the street from the hotel. there isnt anything around the hotel so you either take the subway into boston or you dont leave the hotel. the room was very spacious and well lit. the only thing that really bothered me was the $-.-- charge for internet access. i cant stand hotels that charge for internet access.',happy
id19635,' at the end of a long road trip i booked the hotel for the wrong day - none canceling through hotels.com. the staff were great in helping us chafe the reservation without charging us. the hotel is a great location and very nice too. we will return here. thanks again bruce.',happy
id19636,' i stayed here for - nights in early september for work. overall the hotel is a very nice hotel. the lobby is a sight to see but otherwise there is not really much that sets it apart. i had access to the executive lounge which had a nice selection of beverages and decent appetizers in the evening as well as a nice continental breakfast in the morning. the main problem i had was with elevators. there just didnt seem to be enough elevators for the size of the hotel. however if you planned ahead a little bit (either leaving earlier than the rush hour or just giving yourself extra time) then it wasnt too much of an inconvenience. i requested late check-out which the hotel staff was very accomodating about. check-in and check-out was very quick for me walking right up to the hilton honors desk each time. there was a big conference at the hotel when i was also staying there which probably contributed to my previously noted elevator comments. however given what seemed to be a pretty full hotel i found it to be very quiet and a great stay overall. overall i would definitely stay here again. the location was fantastic right in the heart of the loop with easy access to the l or to the cabs that typically sit right in front of the hotel.',happy
id19637,' my company recently added a sales office in chicago so i made the trip out from ny to chicago. our office is -.- blocks away from the w so i decided to book here instead of at the westin (the other approved hotel on the list where we get a special rate). ive had good experiences with w properties in the past (san diego los angeles tuscany in ny) so i expected something similar. it wasnt great. the good news is that my original trip was canceled because of that horrendous ny-area weather. my flight was canceled by air traffic control and i ended up calling the w at the last minute and telling them my predicament. to my surprise they waived the cancellation fee even though it had nothing to do with them. that was a big plus in my book. the bad news is that when i made it out a week later the only smoking room available (i smoke cigars and thought itd be nice to be able to smoke in the room) was one with double beds. the beds were so soft that if someone told me that two elephants had sex in them the night before i would have believed you. that was really disappointing. the condition of the room wasnt great either--scuff marks on the walls molding come off the base of the walls etc. on the plus side room service was good (the bucatini is phenomenal) and generally prompt (may the person who brought up my food the first night even went out of her way to give me a card with her name on it). i travel a lot for business and so im willing to chalk it up to a bad one-off experience so ill try it again in the future with the w. however im staying at the hard rock chicago next time to see what else is out there.',not_happy
id19638,' this hotel is in need of an update soon however keep in mind it only os a two diamond hotel. had to ask for more towels and the remote did not work but thers requests were handled in a timely manner. mike was working during our three days at the hotel and he was very helpful. bring your laptop as there is not a business center. would stay again kitchen was nice to have.',not_happy
id19639,' past reviews pretty much sum it up. great location if you need to be downtown. but much of the interior is dated and worn and some functions of the hotel are run like a second rate dime store. i stayed recently with some colleagues as part of a conference. we tried a full five times to book a function room for a day including catering (mind you not a cheap package). the first three times we never got a response (voice mail e-mails). the fourth and fifth time our office manager spoke with the event department. promises to send out a booking-contract were never followed up on. after a total of five attempts we gave up and rented a room in another hotel. not on par with other westins not on par with other - star hotels and definitely not worth the money and hassle.',not_happy
id19640,' typical big city big brand hotel with modern clean and well appointed rooms. the location is convenient for times square although it is a short walk away - just right if you dont want to be on times square (noise light overcrowding & hordes of aimlessly milling people) but close enough to get their without hassle. enjoyed being close to convenience stores nice places to eat - we particularly enjoyed a creperie for breakfast a block away and the shake shack downstairs. also visit juniors around the corner for cheesecake.',happy
id19641,' a family member booked this hotel for us on hotwire. from the time we walked through the door we thought it was a fabulous hotel. the check in staff were friendly and helpful. it was in a central location and was easy to find and on the hop on hop off bus line which stops directly across the street. we were placed on the ground floor in a lovely room. the bed was very comfy and the bathroom luxurious with designer toiletries. we never ate at the hotel as we found it very expensive. we did eat at the diner which is located across from fords theatre. it doesnt look like much but it was cheap and tasty. one hour a night the monaco provides a hour with wine and beer and nibbles which were a nice way to end our day. overall couldnt fault this hotel at all for the price we paid!',happy
id19642,' we booked a nonsmoking room with - queen beds and ended up in a smoking room with double beds. there had been a problem with the reservation (not our fault) and the hotel was sold out so we had to take that room. the room would have been lovely except that the bed was too small and the room stunk from smoke. in fact the entire hallway stunk despite the hotel posting a sign that it was a nonsmoking facility. there were even ashtrays in the room. also children were in the room above jumping on beds very early in the morning. staff did not make any effort to compensate us for the problems after we spent - nights there. other than that it is in a great location breakfast was fine and it could be a wonderful place to stay whenever in chicago.',happy
id19643,' reserved room here given the good reviews on tripadvisor. loved the one bedroom suite with full kitchen. as my husband and i traveled a lot to watch our girls club teams i wish these hotels were more available. rooms were clean and spacious and had all amenities--even had wine glasses in the room. there was also dvd players. light breakfast is available (from oatmeal to waffles and omelets) and very good. we did not partake in the hours or meals available - times a week. staff was very friendly. will strongly consider staybridge next time we travel.',happy
id19644,' enjoyed staying at this hotel. was in walking distance to fisherman is wharf and pier --. friendly staff and clean comfortable rooms. it is more a family orientated hotel. so if youre travelling by yourself with friends or for a romantic getaway be aware that there could a family staying in the room next to you. the buffet was a little overpriced. denny is at the holiday inn express was better priced and literally just around the corner. easy access to public transit and cabs. the hotel also has a limo service. $-- per hour. something that i did for a bit of fun. our driver was really nice and the vehicle was lovely to ride in. worth the cost especially if you have limited time to see the sights. you can specify exactly where you want to go. just be aware that when you get out to take photos that the clock is ticking. if i went to san francisco again i would be to stay at this hotel again.',happy
id19645,' i stayed at this hotel for - nights in early september. our suite was comfortable quiet and clean. the staff was really nice and everyone from the check-in staff to the doorman really made us feel welcomed and they really seem to care about us having a great stay. they were all smiling helpfull gave us tips about the restaurants in the area. they all appeared to enjoy working at this place. the gym was clean but some of the machines needed maintenance. the pool was indoors and was crowded with kids so we didnt go. we enjoyed the outdoor patio at night for drinks before going out to dinner. i most certainly go there again.',happy
id19646,' stayed in this hotel in mid-april for a --day work conference. when i checked in they told me that they only had a room with a wheelchair accessible bathroom. i thought this meant that it would be one of those showers that you just walked into (same level as bathroom floor) but it had a full tub and shower. the wheelchair accessible part was that there was only a pedestal sink. so there was no place to put my toiletries i ended up trying to balance them on top of the toilet tank and the small shelf tower in the corner that held the hair dryer and shampoos. other than that the room was totally fine and i found the bed to be quite comfortable. i ate in the downstairs restaurant the food was not very good and ridiculously overpriced. this is pretty typical for chain hotels though so i was not too surprised. the location is good very convenient to lots of attractions and if you go out the back it puts you on the river walk which was a really nice break from an all-day convention. i found the staff to be pleasant and helpful.',not_happy
id19647,' simply disaster. --$ for a night in a - bed dorm size not bigger than a small bathroom with the broken air conditioning and insects! awful avoid it!',not_happy
id19648,' i just returned from a two night stay and i have to say it felt like home! the hotel is stylish clean in a great location and quiet when you need to enjoy a good night is sleep in the comfy bed! the free wifi is an added plus and i was given the code when i checked in. you wont need a car as the taxi rides around town wont cost much or you can just walk to many of the nearby restaurants. if you need assistance with anything the staff at the front desk is very friendly welcoming and helpful. what else would you need for your stay in the downtown gold coast area? it is a very nice hotel and you will love it!',happy
id19649,' i stayed the first time in the st. regis washington and i was disappointed about the standard of the hotel. it looks quite nice from outside but on the room floors it is not such a high standard as expected. it is okay but not more. the bar is fine and has a very good atmosphere. breakfast is good but the waiters are too snobby to serve the customers properly.',not_happy
id19650,' i stayed in the magic castle hotel august of ----. never before and i travel a lot have i come in contact with such wonderful people who genuinely care about the stay of their customers. the front desk staff went out of their way to ensure your stay was wonderful. whether it was reminding you of the free snack list (think vending machine snacks but free anytime) or making you a plate of breakfast and delivering it to your room (because you cant get yourself ready in time to go out there) they are there to serve you. they even sit down and talk to you if you are lonely during breakfast. the rooms at the magic castle hotel arent just rooms the majority are suites. this hotel is much like the apartment on melrose place. think of a bunch of apartments gathered around a swimming pool. so your room includes a separate bedroom full kitchen living room dining room and then a vanity area shower and separate toilet. you can do your make up while someone is taking a shower without bothering them. it is awesome! are you a fan of magic? if this is the case be sure to book your reservations at magic castle hotel and be sure they get you reservation at the magic castle. the only other way youll find yourself inside is if you know a magician because it is a private club. you still need to pay $-- to get in and purchase a meal inside but the once in a lifetime experience is worth every penny! i think it is about the little touches. on their website youll read about the white glove popsicle service. i saw this happen more than once on my trip. it is entirely too neat. they also offer you free washing machine detergent which doesnt sound like a big deal but i promise it is huge when you need it. all in all this is one of my favorite hotels in the world. i travel all the time and i cant wait to get back to the magic castle hotel and the staff who i really believe cant wait to see me either.',happy
id19651,' good place to stay - originally was to stay at super - in memphis near arkansas state line - that motel was unacceptable - my friend refused to even stay there - so we phoned the first best western in town we could find and it was travlers inn best western. person there was decent - rooms very clean - tv works okay - decent nothing great selection of channels - refrigerator and microwave in the room worked well - pool was okay not great - breakfast was too continental - furnishings were fine - only negatives - no hot tub in pool area which is not so bad - no safe in the room to lock valuables - restaurant does not serve breakfast - overall i would give this place a b plus.',happy
id19652,' we booked this hotel through priceline (for a great rate!) since we needed somewhere to stay before a flight to hawaii. the hotel a bit dated from the outside but as soon as you walk into the lobby youll quickly realize that it has been updated - very modern interior. check-in was very fast and the front desk person friendly. the room was nicely renovated and had bath & body works products in the bathroom. the atrium pool area was really nicely maintained - a large pool and two hot tubs. the restaurant - lounge had fantastic food. all in all we were really impressed with this hotel and would suggest it to anyone who is staying in the sea-tac area before a flight.',happy
id19653,' we arrived sunday night after traveling for - hours and could not wait to sit and relax. however when we opened the front door to the hotel there was a horrific old musty smell. i moved past that but when we arrived on the second floor shoved in a corner of the hotel it was of great disappointment the moment we opened the door. the room was extremely small as well as the bathroom the only thing that was updated in the room was a flat screen tv. there wasnt a lot of room to move around or put your belongings. the second day we were gone all day sight seeing and when we returned we found our hotel room slightly open. yes left open after housekeeping had remade the bed. i was furious at this point. i called the main desk and there was no apology just i will talk with the head housekeeper. i felt that was not enough. you could at least apologize what if something had been taking because of your staff not paying attention!!! i would not recommend this hotel at all spend the extra money and stay somewhere with class!',not_happy
id19654,' i stayed here during two business trips in ---- and i thought it was great. it is a beautiful hotel with great service upscale appearance upscale guest rooms and convenient location close to the expressway. they have great room service too although it is a bit expensive. as a female who often travels by herself on business i want to stay somewhere where i feel safe and this is a great hotel for that. everyone who works here is very friendly the rooms are very clean with comfortable beds and nice bathrooms and the restaurant downstairs is great also. the overall interior appearance of the hotel and guest rooms is beautiful. the room rates are at a certain level which discourages guests who might be questionable . i get a corporate rate which is about $--- less than the normal rate so i cant complain. overall it is quiet and clean with good service and very nice rooms. i would recommend it to any business traveler or anyone else who is traveling who wants a safe quiet and more upscale hotel.',happy
id19655,' excellent location..great staff.. rooms are large with nice comfortable beds! decorated to give you and old school feel... my only complaint was the bathroom needing major updating. my family and i enjoyed ourselves and would stay here again! excellent customer service!',not_happy
id19656,' we stayed for five nights from oct -- - oct -- our first ever visit to new york which i immediately have to say is a fabulous city and a totally unique experience - we just wish we had taken more time. the location of the hotel is absolutely superb right around the corner from times square the rockerfeller center st patrick is cathedral etc. with central park in comfortable walking distance the other way. you are also on broadway so were able to walk to the majestic to see a performance of the phantom after an early pre-theatre dinner at the hotel is very popular and excellent french restaurant le pigalle . as we also opted for inclusive breakfast we dined there every morning too - and it was always excellent. on the negative side the room was very average for the price (over --- usd) and the paper thin walls made for one excrutiating night when we had to endure endless amorous noises and loud television from the guests in the next room and lift noises and conversations in the hallway were a frequent nocturnal annoyance. however being in the city that never sleeps i guess we couldnt complain really but if (and when) we return to nyc we shall look for somewhere else to stay - the marriott looked fantastic as did the sofitel and once you are paying --- bucks and up for a room another hundred or so im sure would make the difference worth it. if you are only interested in location and can get a better deal on the price than we did then this hotel is perfectly fine for you but otherwise i would pay more and stay at one of the two i mentioned which really looked the business!',not_happy
id19657,' we were a little upset when we arrived. we were told that they had over booked and did not have the two queen bed room that we had booked and would have to stay in a room with a king bed. well all three of us slept in the king bed!!!!! me and my two sisters! the next night they transfered us into the correct room. but because of this they gave us free breakfast next door for three days two bottles of wine and a lower rate. the staff was excellent. the doormen were very nice. a+++ guys!! so all around it was a wonderful stay. i have to add though (my sister came up with this name) that the barking dog cafe next door should be called the barfing dog! beware the health department would have a hay day with this place!',happy
id19658,' after reading the reviews i was a little apprehensive at staying here. the check-in process went quickly and professionally. as i first entered the hotel room i noticed there was trash left in the can and dirty towels on the floor. i called the front desk and within five minutes they had someone knocking at the door to move me to a new room with an even better view of the downtown area. the rooms although on the small side were decorated in a contemporary style. the bed was very comfortable and the sheets and blankets were soft and fluffy. the bathroom thankfully had a tiled stall shower instead of the standard tub style. very cool. my only gripe in the bathroom area is that a blow dryer is not standard in every room. you have to call to get one brought to your room. a plasma tv stocked mini-bar and internet access are standard in every room. this hotel is located in the heart of greektown so there are many restaurants and bars within walking distance not to mention the casino itself. public transportation through the people mover is also available to other downtown landmarks such as the renaissance center and cobo hall. this place was perfect for my business trip. quiet and comfortable stay!',happy
id19659,' stayed for two nights april -&- ----. the room was about the same size (--’w x --’) as a holiday inn but the rate was $--- a night. nicely furnished with the revive bedding but - uncomfortably narrow chairs. there was no place to put anything in the double room and we were tripping over each other. even the coffee maker was hidden away in the closet. the desk had an experimental computer on it you could use for $-- a day so that took up even more room. even the tub was tiny but the separate shower was ok. this is a huge hotel with --- rooms on only - floors the largest in az they said so it fans out like spokes on a wheel from the lobby in the hub. getting a pool view means you are pretty much at the end of the spokes and a long walk from the lobby where the restaurants were. we got lost a couple of times finding the room getting to the end of the wrong ‘spoke’ and had to go back and start all over again. everything is first class and quite impressive. staff friendly and to serve. we joined the cloud club – like a concierge room any guest can have for an extra $--- a night per room (max. - people) that includes complimentary drinks in the room from ---- pm each day including weekends appetizers from --- pm dessert & cordials at - pm and a chef prepared hot breakfast from ---- am. in addition they make dinner reservations for you as well as for tennis spa and golf. there is only one computer to log on with and no wifi yet (although wifi is available in the upper lobby). cloud club staff are very anxious to please and is a new project started jan. - ----. it is a large very comfortable room. so that took our daily rate to $--- before taxes. dinner one night was at tuscany restaurant on site. it was a beautiful italian restaurant but the service is spotty. it was the first italian restaurant where we had to ask for bread … then had to ask for butter. from the moment we ordered drinks the waiter wanted us to give him the order – after - requests if we were ready we told him we’d signal him when we wanted to order. we ordered lobster bisque (excellent) at $- each rack of lamb (excellent) for $-- and veal scaloppini (ordinary) for $--. the next night we ate at roy’s and had their price fixed $-- meal. it was very good – the chocolate explosion excellent. we found roy is service more acceptable but both restaurants would have you outta there in -- minutes if they could. the grounds of this hotel are outstanding.. they even have a ‘lazy river’ where you can get on a tire and float around the entire thing in about - minutes. other pools are plentiful and nice. after dinner drinks outside on the patio with live music at a fire pit is dreamy. people staying at the adjacent timeshare marriott canyon villas have full use of the facilities of the hotel too. valet parking is $--. self park is free but a hike – they do have a shuttle for that.',happy
id19660,' we choose this hotel based on tripadvisor reviews and were not disappointed. staff were very helpful and friendly the rooms very clean with comfortable beds. there was a good selection to choose from at breakfast especially the waffles. the only thing we missed was a fridge and safe in the room although they do offer safe deposit box at reception.',happy
id19661,' while we only stayed one night at hotel lombardy (we added an extra day to our trip at the last minute but our original hotel had no availability) it was a very pleasant stay. the staff was friendly and accomodating and were very helpful as far as recommendations for transportation and dining. the rooms are not huge (it is a boutique hotel) but they are comfortable. our room had the main sleeping area a separate kitchenette with a table (complete with minibar - fridge) and yet another separate area with a vanity and bathroom. the rooms are very clean. i dont know what they other guests mean when they say the elevators are slow--we had no problems and we were on the top floor. it is a quiet hotel and in a good area right across the street from shops and restaurants. we ate at bertucci is a really cute italian restaurant. dont go there if youre wanting a quick meal though the service was slow but wait staff was friendly and the food was good. there is a restaurant at the hotel but we did not eat there--it looked nice. incidentally there was a wedding reception on the night of our stay in the courtyard below our room and we didnt hear anything--very good noise control at this hotel. id definitely stay again!',happy
id19662,' stayed with friends for a girls weekend in downtown denver. we got a great rate online directly from the hotel. overall decent clean hotel in great downtown location. they charge alot for parking and if you dont have a bunch of bags to carry there are better deals in garages within a block or -. double beds are kind of small to share so i had requested a rollaway when i made the reservation but they didnt have any record of that when we arrived. also the bathroom had lotion and conditioner but no shampoo.',not_happy
id19663,' positive: a nice touch was the fruitplate for our honeymoon in our room and that we got a room on the --th floor so we had a good view. concierge service was nice. negative: we were staying at sofitel in munich and berlin germany before i have to say its a total difference the rooms at sofitel ny are not as close luxurious as the ones in germany and the staff is not very warm and welcoming (for instance when i arrived in my wedding dress on no one was there to open the door). all you pay for is the view definately not the room. beeing that we live in ny and have the view all the time i wish we wouldve picked another hotel! saturday we were out of the room until - or - pm and when we came back the room was not cleaned (we didnt leave the do not disturb sign on!). i work for hotels and this is not acceptable for the price we paid (about $--- a night)! later an attendant came we told her to fix the room at - pm but then we went out at -pm and i told the front desk clerk to clean the room right now instead of -pm. well when we came back nothing happened. i had to call front desk again and then finally the maid came up. this shouldnt happen and i dont think sofitel ny can meet the standards of sofitel europe. another thing is that we tried to call the front desk and housekepping and could never get a hold of anyone the only one we got on the phone was the concierge. its very upsetting for us because it was our wedding weekend and we expected to have a good experience since we trusted the sofitel brand... definately will not recommend this hotel.',not_happy
id19664,' i booked one night (online) in the hotel after a trans atlantic fligth. flight to us was cancelled for -- hours by the airline at the last minute (tech difficulties). after a stressfull day with the airline i had to contact the hotel to see if i could change that evenings booking. the lady i spoke with couldnt have been more helpfull. no problem changing booking to the following evening. room was reasonable size minor problem with window but staff were very prompt-helpfull in correcting this. location is perfect middle of theatre district -- mins on t from airport. get off at the ne medical centre t stop. - mins walk from boston common.',happy
id19665,' travellodge ---- south east street indianapolis indiana room was dirty the beds had body hair stains and bugs on it. when talked to the manager and house keeping the had no explanation for the rooms condition. would not refund my money i was only at the hotel less then a half hour. do not recommend the travellodge terrible!!!!',not_happy
id19666,' the holiday inn express - san antonio airport was definitely a good find for our trip. we booked on hotwire for a great rate. we arrived at night & were able to check in quickly. the layout of the hotel was a bit confusing at first but once we got it figured out it was not a problem. we were in a room with - beds and plenty of space for our stuff. tv worked great. we spent a lot of time in the pool which was nice. it is outside on the back of the hotel away from the busy highways. i liked the parking garage that the hotel shares with the drury inn next door. very simple to park there come inside the hotel to the elevators and up to our room. the ice-vending signs do need updated as they dont match which floors have them. the fitness room was nice as was the hotel breakfast. was nice to see biscuits & gravy offered every day. other choices included cereals yogurt hard boiled eggs bacon-sausage eggs rolls etc... they did not have a waffle maker which is the only thing that would have made breakfast perfect for us. the business center was nice but with only one computer there were times that i had to wait and come back several times to access the computer. i have a mixed review of the location. on the one hand it is very very close to the airport and right at the intersection of i--- and other highways in san antonio.... on the other hand the highway system is incredibly confusing right there... and it was challenging to say the least to get on & off the highway to get to-from the hotel. use a map and dont hesitate to ask for the best way to get to something - you might save yourself a lot of frustration. all in all it was a very good hotel -- clean friendly and the price was definitely right. our plans changed while we were at this hotel. so ironic as it was... i used the computer in the hotel is business center to go on hotwire and book another night in san antonio - once again i got a room at this hotel & was pleasantly relieved that it all worked out.',happy
id19667,' i wanted ti choose a beautiful hotel for my husbabd is --th birthday. everything in nyc is crazy expensive the waldorf is no exception. i found a website that helped me get a rate that was still high but for one night i was able to handle it. they put balloons in the room more than i even asked for it was very festuve! they did leave us complimentary champagne which was a surprise! the room was gorgeous the bedding was super comfy and the view was spectacular! the lounge we had access to gave us a nice continental breakfast which was included. the lounge also offered complimentary tea and coffee cappucino etc.. and the most decadent of mini cakes between ---- pm. the staff was very pleasant and very helpful. ii is right near rockefeller plaza so great location especially during the holidays. i would definitely recommend a stay at he waldorf!',happy
id19668,' after ready many traveler reviews - we decided to give this hotel a try. i have nothing but good things to say! kimberlie the hotel concierge was very knowledgeable and very friendly and helped us out tremendously. the room was the average size of a hotel room but with the high ceilings it was hardly noticed at all (we werent in the room that much anyway). daily complimentary coffee in the morning is a plus. the managers evening wine tasting-reception was perfect - and they kept our glasses full the whole time. the business center was a little disappointing ($-.-- for -- minutes of internet access) since you could not charge your business center computer use to your room (credit card required so i had to leave the business center get my credit card and come back) but i was able to log on and check email while in for vacation. the hotel does offer free wi-fi but i did not bring my laptop- my fault! the hotel is right across from a metro stop so location is great. we were a short walk from the national archives and the other museums as well. many places to eat at nearby including teaism - which you must try! there are greasy spoons as well (the waffle shop) and another place called the -th street deli. we love to eat breakfast so these - choices were outstanding. overall - i really like this hotel and would definitely stay here again.',happy
id19669,' i try to stay at a hyatt place whenever i can there are two near indianapolis and this one is by far the better choice. there are so many great restaurants near by the other location you have to drive a bit to find something decent. i like hyatt place even more now that they have upgraded their breakfast options there is always a sandwich choice and waffles this is a big step up. i did notice the bathroom in my room was getting a little worn and could use to be updated. im sure ill be back next time im in town.',happy
id19670,' good location midtown hotel. less than a block to times square yet i heard little noise despite having a room facing the street. i stayed here as a last minute booking following being stranded in nyc following hurricane sandy but the hotel staff were a little unsympathetic and unable to accommodate my request for a room with a bathtub which i was desperate for after not having showered for - days. rooms are on the small side but that is to be expected for the location.',happy
id19671,' spent two nights in a -th floor corner room in the main (original) part of the hotel. warm greeting at check-in (even though i was there just before noon) and i was quickly given my room (am a starwood preferred member). a few items in the room showed some wear but the amenties were very good staff was helpful and the room had the old world charm i prefer in a city property like this. room service was pricey but good (the signature crab omelette is excellent); health club was well-equipped and attractive. overall a great relaxing stay in a historic and classy property.',happy
id19672,' i moved here because the hudson hotel was having a refurbishment program which they did state on their web site so it gave guest the option not to stay well done hudson. i rebooked at the paramount for a stay --th---st november ----. i check into the paramount only to find that it was having and refurbishment program as well. nothing on its website i was check in to --- - which must have been the dirtiest room in new york - and asked to move room - the duty manager in a very scripted way that were sorry and will let house keeping know i told her this was not suitable and i wanted to move rooms. she did come to my room and gave me keys to a - bedroom suite in the hotel. room --- - nice room but very dirty and needed some work on it to bring it up to standard. broken window damaged furniture doors missing from the hall into the bed room exit sign in the hall way which made the room glow red all night. all in all avoide this hotel at all costs - poor room quality -',not_happy
id19673,' we stayed at hotel --- for - nights (fri-sun) in february ----. the location was perfect for us as we were attending the coffee & tea festival just one block away. the rooms were comfortable but small (but hey we didnt come to nyc to stay in our hotel room!). in our room there was a small dresser and a desk-chair but no closet (there was a recessed space to hang coats and other items). we stayed on the -nd floor which still has some car traffic noise but it wasnt too bad that we couldnt sleep. the real asset of this place (besides the excellent location--just ---- minutes from the subway and less than that to lots of great shopping) is the welcoming and friendly staff. they really are terrific! note: the lobby is a little hard to miss if youre not looking--it sits right next to starbucks and kinda looks like it is a part of starbucks at first glance. pros: wonderful staff excellent & convenient location very clean bathroom & room starbucks downstairs flat screen tv with digital cable (so many channels!) desk work space in room is nice great price for midtown cons: very little closet space window box a-c and heating unit (noisier than central air) -nd floor room has a fair amount of traffic noise overall: i would definitely stay at this hotel again! the staff seemed to genuinely want to help us with whatever we needed....and the location really was perfect. :)',happy
id19674,' i tried to book a room here for my husband and another for my sister and my three year old. they wanted to charge me a $---.-- premium because i was bringing my kid. despite the fact i told them he does not sleep in a crib or a rollaway and would sleep in the bed with my sister they refused to accept this reasoning. we could have paid for the hotel but on principle i will not pay a premium just because i have a child.',not_happy
id19675,' i thought the staff was helpful and friendly. the hotel is just in a bad building and the beds are aged i can sleep anywhere when i am tired but others are going to have a problem. i think the hotel caters to families waiting to move into subsistence housing. too much noise and screaming for me. forget about using the pool. this was an extended stay hotel i did expect that they would do something in the room but after check in that is it until you check out.',not_happy
id19676,' great views and nice hotel all the big hotel amenities and friendly staff too. room was nice with spectacular view. concierge floor is worth the extra dollars better views-rooms and good food available etc. recommended...!',happy
id19677,' thanks for the great value-great sleep. i especially love the free mushroom appetizers available in the lounge for priority club members. i only wish i could get an entire entrée made of mushrooms. perhaps a delicious mushroom soufflé for mushroom sandwich would add greatly to my experience. please tell the shop more mushroom. mandy also loves mushrooms.',happy
id19678,' let me begin by saying how much i enjoyed staying at that hotel. the moment i checked-in i had a feeling that this will be a good hotel to stay at considering i work for ibm which is only a block away from the hotel. they had everything i needed as a business traveler plus this time around i had my wife and my - year old daughter with me. while i was out working my wife and daughter had fun in their indoor swimming pool. the wheather was cloudy and my wife is not much of a outside person. ofcourse when i came back they told me what they did all day and usually my daughter is not thrilled at staying at a hotel. we went to carrowinds on saturday after i finished all my work on friday afternoon. it is so conveniently located near all the good restaurants. i have nothing to say about the rooms other than saying they were in excellent condition. the new mattress was really comfortable and having a suite with - tv is that is like heaven in a hotel room where your daughter can watch what she wants and i dont necessarily have to watch her cartoon channels all evening. hey im a picky person but they made everything perfect from the staff to the service.',happy
id19679,' this was my first time staying here and would probably stay here again as the location is very convenient for the types of activities i enjoy. penn station and madison square garden are very close -about a -- minute walk. also in the vicinity is the empire state building which you may not know is open very late for visiting. good pizza deli is and breakfast stops. there was an interesting looking wine bar right across the street that i regret not trying. the rooms are cozy but can get very very warm with no way to adjust the temp. except opening the window. and as another poster mentioned the outside noise can be loud but never did the inside noise of the hallway or slamming doors bother me.',not_happy
id19680,' we had a very good experience with this hotel starting with the reservations clerk who made our reservation. she was very friendly and helpful--even informed us of a special rate that was not offered on marriott is website! check in went well we used valet parking (the hotel does not offer self-parking) and had no problems with that. the desk clerk was friendly. we got a room on the -th floor that had no view to speak of. it faced other hotel rooms but since we got a good room rate we had no complaints. the bed was on the soft side. it appeared to have a pillow top but instead it was a bed pad that was made to be like one. the bathroom was spacious and very well lighted. there were some toiletries--shampoo conditioner lotion cotton balls q-tips and a shoeshine cloth. what was missing was a showercap which i would have liked to have had but that was just a small problem. housekeeping did a good job of keeping the room and bathroom clean and did so in a timely fashion. all-in-all this is a nice --diamond hotel. it is well located--the reading terminal market is diagonally across the street. outside on market street there is a subway station and a philly phlash bus stop. we ate breakfast at the hotel restaurant allie is which had a breakfast buffet with an above average selection of items even though it was overpriced. still service was friendly and prompt. in short we would gladly stay here again.',happy
id19681,' jan - - jan - ----. no bed bugs seen or felt during our stay. room was quite clean and maid service occurred during the day. very convenient location on the upper west side merely steps away from the subway station. can confirm the other stories about the radiator being extremely hot. our room was easily over --- degrees when we checked in. thankfully the unit has a valve that allows it to be turned off and there is a window air conditioning unit that can be used to lower the temperature. the unit was loud while operating and made a somewhat annoying crackling noise. another issue was external noise. walls were apparently very thin and loud neighbors didnt help. would not recommend to a family or to older adults looking for a quiet stay. hotel was sufficient for a young person or a young couple more interested in the city than their hotel room.',happy
id19682,' we have just returned from - nights at this hotel. location: excellent right in heart of times square the centre of everything and with great routes from the subway that cover all of ny. hotel: clean very good sized room - of us in - queen beds with lots of room friendly staff overall no faults. i have stayed in mnay hotels in ny over my -- yrs of visiting and the edison is a real gem which gives you everything you need. also great breakfast bar next. will stay again.',happy
id19683,' my daughter and i stayed at the hotel st. james from decmeber - - -- ---- to shop for the holidays. we almost canceled our reservation based on the negative reveiws. but we are very glad that we decided to be adverturous and keep the reservation. the front-desk staff was delightful. any time we asked for help we were promptly assisted. the location is fabulous. the two shops next door provided great snacks at a great price. yes the rooms are basic - you may find a light bulb to be too large for the fixture or a ceiling fixture with no globe - only a bulb. and the view from your room will not be anything you really want to see. but the room was extremely clean. the bathroom was extremely clean. the water was hot. the heater worked just fine (yes it made noises all night long but isnt that what we went to new york for . . . the atmosphere). if youre looking for high thread counts fancy furnishings and concierge service this is not the hotel for you. if you are looking for clean basic housing that is located in the heart of times square at an exceptional value this is a very nice option. we are already booking next year is adventure and plan to return to the hotel st. james. more money for the theater and food!',not_happy
id19684,' we arrived at the hilton at -:-- am and were not only allowed early check in- we were upgraded to a suite! the room was huge and gorgeous. high ceilings with crown molding. very clean and well kept. the location was fantastic. easy walk to boston commons harbor front fanuiel hall and td banknorth arena. we took the train (blue t line) from the airport to the aquarium and the hotel was a - minute walk. john the concierge made reservations for us at a north end restaurant- cantina italiana. their homemade pasta was awesome. would definitely recommend this hotel and would stay again!',happy
id19685,' boyfriend has business going on in san antonio so we go quite often. we stayed at the hyatt thurs. june --. they are in the process of updating their rooms which is well overdue. our room was large but unimpressive and it faced the atrium. the down side to this is you had to keep the drapes completely closed because the glass elevators allowed the passengers to completely view our room. upon checking in you are handed a note telling of the renovations and the possible noise. we did not experience any noise from the construction but we did hear the elevator movement all night. the hot tub and pool are located on the on the roof so they are fairly small but provided a nice view of the city. we did not partake of the pool because there were so many loose children. sorry but just because i like children and have some of my own does not mean i want to spend my down time entertaining yours! the hyatt had a nice large gym with equipment in good condition. the major down fall to the hyatt is the value. this stay the room was $--- plus the $-- charge for parking and of course all plus tax. the room service charge for a two egg one meat one starch and one bread breakfast without coffee was listed at $--.-- then they charged you $-.-- room service fee and added --% tip to the bill. needless to say the denny’s around the corner was packed. even the soda machine next to the ice machine was ridicules $-.-- for a can of soda! we returned to san antonio the next week on saturday and the hotel we prefer was once again booked so boyfriend went back to check the hyatt and was told they had a convention and now a standard room was $---! so for $--- less we stayed at the hilton on the riverwalk.',not_happy
id19686,' so am going to be fair here. this is a charming hotel very clean and with smart rooms. it is very good value for money. our stay was marred by many of our clothes being ruined by an obviously incompetent laundry contractor. the hotel resolved this in a way we were comfortable with but i would recommend that you do not use their dry cleaning - laundry service during your stay. the bed sheets were stained both nights. the first night we were too tired to wait for them to be changed so we didnt report it however when the new sheets the next day also were stained and ripped we asked for them to be changed which there were quickly. front desk staff generally ok apart from a particularly odious man called oscar who had an air of arrogant self importance. am sure the chancellor was just having an unfortunate off couple of days as i can see why this is generally a popular hotel.',not_happy
id19687,' my husband and i have been coming to ob for years and we enjoy it here. it is the only place we stay as we like the location restaurants bars and the beach is across the street just steps to the ocean! we have stayed in each of the - condos (located on abbott str.) and the rooms with a balcony (located on the south side of the bulding) which were all very nice rooms. this last time though we stayed in a ground floor courtyard room because of physical problems with my back and legs recently. they were very accommodating to give us this great room. i think this room was our favorite! the courtyard is beautiful and comfortable after a recent renovation. i feel very safe at the hotel and the management and the guests are friendly. they also have a very professional cleaning staff. my husband and i cant wait to go back again? p.s. i have read a lot of reviews saying that it is extremely noisy here that parties are thrown in the rooms until all hours of the morning and that you cant get any sleep. well i have to wonder where these comments are coming from since we have never encountered any of this activity.',happy
id19688,' to end spring break we ventured from our home in la to sd. i was able to get a great rate with starwood preferred guest awards. if you like historic wonderfully restored hotels-this is the place in san diego. from the moment we arrived the staff was wonderful and accomodatingl. we were offered a top floor corner room that was simply classy and very well done. we could easily walk or use the sd trolley to venture out with young children. this is an urban hotel downtown safe...but with the expected street people. it is next to the hottest dining and night club area (gaslamp district). if noise at night is an issue -request a room located in a quiet area. we had a great quick get away family weekend. i recommend!',happy
id19689,' this was a last minute extension of our trip to nyc and we needed a cheaper hotel for a - night stay to stretch out our holiday budget. the hotel is in a nice safe area close to central park and the rockefeller center. it has big rooms by new york standards even though it is an old hotel it has an old bathroom and furnishings but was at a good price point and a good size room with a good size wardrobe and room to walk around the beds. the room was clean and there was a microwave and mini fridge which was handy travelling with young children. they also serve a continental breakfast on the -rd floor every morning from -am ---am that offers pastries muffins toast waffles pancakes cereal fruit yogurt cheese slices for toasted cheese sandwiches and hard boiled eggs along with juice and tea & coffee. the breakfast is charged at $- per person including children over - years old. flat screen tv and two double beds. makes this the perfect budget friendly crash pad while in nyc. with lots of restaurants delis with in a stones throw away and a starbucks on the corner. this is not a flash - or - star hotel by any stretch but offers clean rooms at a value for money rate for nyc.',not_happy
id19690,' ive stayed at the kyoto several times over the last two years on business. it is location right smack dab in the middle of downtown la is good and there arent a lot of nice hotels in the area. the plusses are its cleanliness nearby restaurants (if you like japanese food) and walking distance to most of what you need. downsides are that almost every time i check in i have to call for some sort of maintenance on the room. currently the hotel is being converted to a doubletree so perhaps those issues will be taken care of. on the upside the maintenance people took care of the problems (for the most part) quickly and courteously. the beds are very comfortable and the rooms are quiet. front desk staff is either very friendly or a bit surly depending on the person you get. minuses are that there is nowhere close to get a newspaper in the morning the room refrigerators take about twenty-four hours to chill anything and nothing ever really gets sufficiently cold and the ice machines are not on every floor so you need to use the elevator for ice. even though there are many nearby restaurants the only place for a quick breakfast is the azalea restaurant in the hotel (other than the starbucks next door). the problem is that the food is not good the service is atrocious and it is very expensive. the buffet breakfast is not bad but very pricey and way too much if you just want a light breakfast. overall the kyoto is fine and i will continue to stay there. ill be interested to see what it is like when the conversion to doubletree is complete.',happy
id19691,' it is an ok place if youre just passing through and need a place to sleep. the room itself was clean bed comfortable bathroom spotless. interior hallways are dark and could use redecorating. front desk staff very pleasant-helpful. the card key entry door locks to the rooms are confusing as there are no instructions on the door and what is printed on the card keys themselves doesnt unlock the door. observed other guests struggling with them too so it is not just my stupidity!',not_happy
id19692,' simple clean & housekeepers and front desk clerks are friendly.',happy
id19693,' this hotel was very clean nice linens new bathroom. a great location and very helpful staff.',happy
id19694,' my mrs and i stayed only the one night but could easily have stayed longer. the hotel was clean staff very friendly and helpful and free breakfast is never a bad thing.',happy
id19695,' this was our second stay at the embassy suites chicago downtown--the location is perfect. lots of shopping and restaurants nearby and an easy $-- cab ride to the united center or museum campus. the rooms are spacious and spotless. - big-screen tv is dining table fridge and microwave and a separate bedroom. loved the complimentary breakfast (i had a cooked-to-order omelette one day and fluffy scrambled eggs the next) and manager is reception for drinks and snacks. front desk and bell staff were outstanding--friendly and welcoming. day one concierge never returned my phone call but day two was helpful with shopping coupons (bloomingdale is customer service made me show a photo id to get the --% off coupon!) aaa rate was not available when i first booked--but a few weeks later it was (so i re-booked). there is an email order form to fill out when you make your reservation requesting additional pillows-blankets-towels--but they did not arrive. im sure they would have with a reminder phone call. only one complaint: $-.-- per day for internet access even if you are an hhonors member (unless gold level) but you can use the business center (a counter with - computers and a printer) ----. who still charges for wireless internet access??? valet parking is expensive ($---day) but very convenient and efficient. leave your car at home if you can.',happy
id19696,' first off i used priceline to book the room and for a rate of $----night + tax i was quite to get a hotel in this part of new york. with that in mind i dont think i overpaid for the quality i got. pros: -great location with probably the best transportation connections youll get on the east side of new york. the --- and e trains are all within close proximity and therefore the rest of the city is accessible. -efficient staff. no theyre not particularly friendly but they werent rude either. i lost my key and they replaced it quickly. -delicious cookie at check-in. -comfortable beds new lcd tv crabree & evelyn toiletries and decent-sized rooms (meaning huge for nyc) cons: -paying $---day for internet? um no. -tiny bathrooms. i dont need a gigantic bathroom but i couldnt open the door all the way without hitting the toilet. -im pretty sure that i specified a non-smoking room but i ended up in a smoking one. ultimately it didnt matter because there wasnt a smoky smell but i didnt like how i was told that theyd have to wait to see if a non-smoking room became available. being tired upon my arrival i just took the smoking room. wrap-up: i guess that the staff can rub some people the wrong way but i didnt find their attitudes an issue. the rooms are a little bit dated but as long as the decor isnt hideous i dont really care. at the end of the day id gladly stay at the doubletree metropolitan again but only if i get the same kind of rate that i got on priceline. anything more than that would be a rip-off.',happy
id19697,' my boyfriend and i stayed here from ---.--.--. from the minute of arrival we were treated as though we were the only ones in the hotel! the staff were so friendly and helpful. the room itself was right beside the pool and was absolutely fantastic - clean tidy and quiet - just what the doctor ordered!!! the only down side of having a room beside the pool was although we had patio doors leading to it smoking guests were allowed to sit here and smoke and being non-smokers found this a little odd. wouldnt really be able to have patio doors open. breakfast in the mornings was second to none and again the service was first class. the location of the hotel is spot on as well - right in the middle of all the shopping you can dream of and not far from fishermans wharf pier -- crab shacks china town - everything. although word of warning we did find the price of food quite high even for the simplest of things. alcatraz is a must see as is the open top bus tour of the city - well worth it. oh yes do remember to take a jacket for the evenings it did get rather chilly to say the least!! we really did enjoy our stay here and would definitly stay here again.',happy
id19698,' i stayed at the muse hotel a few times when visiting nyc. it is in a perfect location walking distance to many attractions as well as to major subway lines. it is situated on a busy street right off times square but once in the lobby of the hotel you forget the chaos of times square while you take in the beautiful lobby of the hotel and the nice atmosphere of the hotel. check in was quick and easy.. and my room was so nice tastefully decorated corner room very quiet very clean spacious comfortable bed nice quiet sleep... couldnt ask for anything more! during happy hour i went for a glass of wine and the people at the hotel are so polite. one man i think he was from the cleaning staff not sure but was so nice and kind and talked about the hour and said go and enjoy a nice glass of wine .. just really friendly people there no matter what their job was at the hotel everyone was very kind and appreciated the guests..',happy
id19699,' went to seattle for a nfl game meeting up with friends flying in from around the country. hotel - is nice conveniently located and fairly priced. i booked through the hotels website and found the best pricing there. location is a half mile walk from the space needle and emp. just shy of a mile walk to the market and about a -.- mile walk to the stadiums. cabs to all of these locations range between $--$-. it is very easy to get anywhere downtown. they have bikes you can use if you need to go further out which where in great shape. the breakfast downstairs was actually good for a hotel. from the airport you can take the train for cheap to the hotel. its about a ----- trip. however i would suggest a private car service cheaper and better than a taxi. call the hotel they will set it up for you. for the money this place was nice. all the construction within the hotel seems to be done. everything was new and clean within the hotel.',happy
id19700,' the service was excellent from the staff! they were quite helpful and ready to help at a moment is notice. the room was small but this was expected. my wife and i were fine with this but i wouldnt bring a family to share one room. because the bathroom-shower is open to the bedroom one thing that would improve the room would be a fan. the smell from the bathroom does permeate into the bedroom. the continental breakfast is only muffins and coffee or tea. we did breakfast in other places. the phone system was difficult to figure out. i tried to make a couple of calls on the hotel phone and ended up using my cell phone. we came to the hotel prior to the check-in time; the staff was willing to store our luggage for free while we went out to eat. when it was time to check out the staff also stored our luggage for free until it was time to leave for the airport. that was valuable for us! my wife and i would be willing to stay at yotel once again despite some of the things that bothered us.',happy
id19701,' depending on the price you can get this is a great alternative for the theatre district the opera or any other activities situated toward the west side of the loop. the room i had was amazingly spacious especially for accommodations in a big city. huge work area looking out the windows very comfortable bed mini fridge and coffee maker. my one quibble: it would have been nice to have an easy chair situated for reading and watching tv... there certainly is room. also very friendly and efficient staff.',happy
id19702,' my partner and i stayed here last week. i was very impressed upon entering the hotel reception for the first time - welcoming staff modern decor conceirge bell men etc. the free tea-coffee area in reception is great as were the complimentary cookies served at -pm each day! the internet & printing facilities were fast and easy to use although popular so you often had to wait at peak times. there was a well stocked gift shop in reception too also selling refreshments and snacks. our room was on the --th floor very little street noise could be heard from below. big room lots of storage huge comfy bed plasma tv clean modern bathroom great shower lots of towels and toiletries. the air conditioning in the rooms was excellent very effective (which was appreciated as it was very hot and humid during our stay). breakfast was plentiful but very busy during ----am which they do warn you about. we booked about - months in advance and got a great deal. excellent location close to central park times square rockefeller centre subway walking distance to -th avenue.',happy
id19703,' being raised in indianapolis i knew this hotel when it was the severin. several changes in ownership later the omni chain has made a great hotel out of this old building. room --- was a huge king bed deluxe room with large bath terry robes hair dryer turndown service etc. nice staff but need a smoke free place for a drink! valet parking lighting fast. only gripe is the odor of smoke in the upstairs meeting rooms foyer. will stay here again! breakfast a bit confused. if you want to be in the center of the action and appreciate a classic property this is it!',happy
id19704,' hip and trippy lobby leads to rooms smaller than an inside cabin on the lowest deck of any cheap cruise line. ive seen small crampped rooms in ny but this beats them all. no closet space no room for even a chair a glass bench for a desk a bathroom so small you have to reach across the room for the toilet papernoisy ac bad service a view of a concrete wall - feet from the windowthe only thing positive i can say is that the public areas are interesting . id stay in new jersey before having to stay there again!',not_happy
id19705,' weve been going to the cornell for about - years now. we keep returning because we love the hotel its staff and its restaurant. it is very very clean excellent location their chef bernard is outstanding their staff is so warm and welcoming it is like returning to the fold of family. mr. lambert the owner is wonderful and charming. we have sent quite a few of our friends to the cornell and will continue to do so.',happy
id19706,' we stayed at the marriott long wharf on labor day weekend. what a great hotel. the hotel has nice views of the water and wharfs on the side we stayed on; the other side has views of christopher columbus park and the water. the rooms were large. you could actually open the windows (about - inches or so). there is a small refridgerator in the room (no freezer but enough room to store about -- cans of pop. there is a safe on top of the refridgerator. starbucks in the lobby. we belong to the marriotts rewards; they sent me an e-mail a few days prior to our arrival asking how many extra pillows or towels we would like and if we needed a roll-a-way. we responded and all the extra items were in our room upon arrival - no need to call and wait for delivery. one minor drawback is that if you are not using the bell service (my husband will never use bell service - he would rather have us all look like like pack mules trudging through the lobby ) then you have to use an escalator to get from the street level to the lobby.. if there was an elevator anywhere we did not see it. we did not eat at the hotel or use room service. the best thing about the hotel was the location. we went to the aquarium and on a whale watch through the aquarium. you could see the seal tank from our room. it was a one minute walk to the aquarium. jalso a one minute walk to quincy market-fanuilhall. one minute walk to the north end. we used the valet parking provided by the hotel ($-- per nite!) and never needed our car until we were ready to leave boston. the hotel was quiet; we never heard noise from the hall or other rooms even though the hotel was full. there were parties in the open atrium; but we never heard them until we opened our door. all in all i was very satisfied with the hotel and would love to return to boston and stay there. a great city and a great hotel.!',happy
id19707,' my boyfriend and i stayed at the comfort inn midtown in the middle of july. we had read the reviews posted here and were fairly certain it would be a nice place. turns out everyone was right! the comfort inn is located --- a block from times square so the location couldnt be any better. we were right in the middle of the action! being in the middle of all this youd expect a lot of noise but our room was perfectly quiet - slamming doors were a little loud as some had mentioned before but not enough to wake us up. the room was small but that was fine with us because who wants to spend a lot of time in the hotel anyway... the room was also very clean and the staff was always extremely nice and helpful. i would definitely recommend this hotel to anyone looking to experience ny! also there is a subway station pretty close so getting around the city is no problem.',happy
id19708,' the location of this hotel is prefect if you are looking for a place to stay while participating in the crystal pier outrigger canoe race. bring a bike or skateboard and you are there. lots of kids but with our schedule we didnt mind. its great to be able to get out of the sun for an hour or so or pop back for refreshments or a shower. well probably be back next year too.',happy
id19709,' this hotel has a great location and the facade of being a business class center city hotel...but that is the problem it is still a limited service residence inn. the first morning the hairdryer wasnt working. after calling down for a hairdryer and then waiting an hour and still no delivery the front desk never had one delivered and didnt seem to understand that wet hair and the need for a dryer in the morning before going out was an immediate response item. later in our stay our room had not been serviced. there are no housekeepers come late afternoon so while towels could be suppled the room was left unserviced. overall we had a great trip to philadelphia but the rate was the same as the full service marriott next door. so the trade off was breakfast included and kitchen facilities versus full service hotel for us the lack of service wasnt a good call but the breakfast and kitchen were put to good use. also the location is perfect. we arrived by amtrak and took the market st. frankfort subway to the hotel and back to the --th st station otherwise walked everywhere.',not_happy
id19710,' this hotel was well situated and nice enough for the money. good breakfast and hour.',happy
id19711,' the location of this hotel is great so is the view from my hotel window easy to get arround to walk to get subway if you like my room have plenty space nice shower i have stay at this hotel around -- times and i recomended to every one who want to stay in good hotel in nyc',happy
id19712,' dont even know where to start to explain how horrible this hotel was. from the moment we arrived we were hugely disappointed. the front desk staff were not only unhelpful but rude. even though i called to confirm my reservation the day we were checking in they did not have my room for me when we arrived. once we finally were given a room we were greeted with mold spots and mysterious red stains on the carpet rotting door frames and a faucet that was not only broken the whole thing shifted on the top of the sink whenever you tried to turn the water on. feeling very unsafe we attempted to put on the chain lock only to have it promptly fall out. later i asked for an extra pillow and some blankets because the pullout couch for my children was not made up at all. when i did they told me no they didnt have any to give me! in addition we had to go a whole day with no towels. other guests confirmed that they didnt have any either. the attached pier - restaurant was equally unsatisfactory. the food was overpriced and the wait staff was unhelpful and unwilling to spit a check. if you do decide to swim in the pool be sure not to look at the bottom of the pool. my daughter was swimming with goggles on and found huge clumps of hair and other nasty trash on the pool floor. the bottom line-do not stay here!',not_happy
id19713,' this hotel is not your average smelly small roomed hotel room. the decor was cool and fresh but the cleanliness was something else. the service is really good as far as the politeness and immediate response to issues. i stayed in a -rd floor room with the kind size bed. i entered the room and noticed the fan was on in the bathroom. the whole weekend their was a smell from the shower. i used flip flops. the nice hardwood floor was not swept and as you can see from the pictures there was coffee grounds hair and dirt. there were also some sugar ants. i found a dirty hand towel and a ladies bathing suit shield (when you buy a new bathing suit they have that to keep the swimsuit clean) in the closet on the floor. the white comforter on the bed had two stains (see pics) and the cow hide long bolt i took off because it had stains and did not want that near my head. i did call down to the front desk and they sent a housekeeper to bring me a new comforter but why did she take the old one off and leave the new one on the chair? they did also offer to change my room but i was already unpacked. they sent someone to sweep but they didnt get all of the dirt in the corners. a maintenance man came to spray around the base boards. the room was nice and open and airy and their is adequate parking. the front desk told me upon check-in that there would be a $--.-- charge per overnight. i read the rolodex information of the hotel in my room and it said $--. i inquired of this with the front desk and they adjusted my rate. read your information and it works in your favor. also the aveda products they say they have were only two small bars of soap. the one bottle of shampoo was by breck. sad. i would give this hotel another shot but i was disappointed with this stay.',not_happy
id19714,' the hotel is ideally located near lax -- minutes away via the free shuttle. i would rate this as a - staff hotel rooms are acceptable and staff in the restaurant are excellent. the front desk staff are not overly helpful and seem more interested in getting you to check-out than assist you with their needs. joe the concierge is superb. he is very helpful one of the best ive ever met in a intercontinental property. i continue to stay at this hotel as rates are acceptable and as a holiday inn platinum member they provide a executive floor upgrade and various points bonus options.',not_happy
id19715,' i am still amazed at the adolphus. i stayed at this hotel several years ago and it was okay. but i just stayed there for three nights for a wedding and was completely blown away. the latest remodel has brought this hotel to its original elegance. the staff could not have been any better. very professional and perfectly dressed. then the suite was veryt spacious with a bed that was so comfortable it rivals my bed at home. also there were plenty of pillows just like i like. i have stayed in many fine hotels all over this country and have not had a more pleasurable experience. the remodel is just perfectly elegant.',happy
id19716,' the suites were a good size and immaculate. excellent beds showers and having the full kitchen is nice when traveling with young ones. other posts about the questionable neighborhood are a little overstated. while there are some boarded up buildings it seems like a neighborhood transitioning with newer apartment buildings sprouting up just around the corner. didnt feel unsafe at all. only negative is that it seems many younger people are moving into those neighborhoods and if you have a window that looks over their parking lot you can sure hear them partying outside on a late weekend-early morning night.',happy
id19717,' this was our first stay at this hotel. our experience was consistent with the other reviews. the staff was very friendly. the room was very clean -- spotless. everything seemed brand new. mini fridge and microwave in the room was convenient. the bed was very comfortable and we were able to create our own comfort settings. they have nutrogena products in the bathroom. we ate dinner at the restaurant. service was very good. limited menut but something for everyone. they bake cookies every night. the workout room was small but had all the basics - treadmill stair stepper recumbrant free weights ball. also very clean. didnt use the pool or jacuzzi but they appeared to be very clean as well. located just a few minutes from the freeway exit. will stay there again next time we go to san diego.',happy
id19718,' hi my wife and i spent a day at the st. gregory is hotel on m street. the service was explosive. from the initial contact with the men and women at the front desk to the entire services render..we had a blast. the gentleman mr. biko if i recall correctly was extremely nice and made sure we had a pleasant stay. i am sure to revisit this establishment very soon. good job guys.',happy
id19719,' good vacation spot for a stay at boston harbor. activities in easy walking distance. mass transit station - blocks away. rooms were impeccable. friendly if overwhelmed staff. overall the hotel is great so take the following with a grain of salt. concierge was overwhelmed every we tried to use them. valet crew that we interfaced with had limited english skills (european immigrants) which made anything other than dropping and getting car difficult. traffic getting to the hotel goes right by a major subway terminal and can be very congested but it is after all boston.',happy
id19720,' we arrived at --:-- lunch time a bit earlybut our room was ready.check in took just a few mins.our room was as shown in pictures.left our luggage and went out and about.just a couple of minutes from times squaretook the city sightseeing tour bus downtown and spent a few hours just watching the various sights.did not eat in the hotel so cannot comment on food.we stayed for four nights and enjoyed ourselves in the big apple.',happy
id19721,' upon arrival at the clift we were embarrassed at the behavior of the desk clerk who very loudly announced to all around that we were lucky that we got the room we got because we were booked by priceline. this incident was shortly followed by the concierge who while starting to advise us took a call and proceeded to help the person on the line rather than to explain that he was in the middle of helping a guest and getting back to that person. then we decided to eat dinner at asia de cuba which is in the hotel and got a really snotty attitude from the hostess! the dinner was great though. in addition to all of this the room was lacking any place to unpack or set things down in the bathroom. we felt it a rather inhospitable stay. as far as we were concerned the only people who would enjoy this place are those that enjoy being abused!',not_happy
id19722,' stayed at the talbott for two nights with my husband and although it wasnt terrible i expected better. the construction was a pain and made the lobby pretty smelly and dusty. our room was okay but a looked a little battered with lots of nicks on the woodwork and scratches on the walls. also had problems with the room temperature--it got very warm at night and the air conditioner didnt seem to work very effectively.',not_happy
id19723,' first off let me begin by saying that im a hotel snob. im overly sensitive to decor and cleanliness. that said let is begin... -. bring your printed confirmation with rate noted. i read a review about a rate check-in issue by another traveler on tripadvisor. i always bring a printout but i wasnt going to take any chances with the argent. upon arrival i was given the room rate of $--- for a one night stay. my confirmation (which i printed from their website) noted $---. they handled the issue in a professional manner. -. room: clean and cozy. the glass on the work station needed to be wiped down. the furniture and bedding were upscale in appearance. the tv was freakishly small. it must have been an --” tv. i have a --” at home so i felt like i was a teenager in my childhood bedroom. i reserved a deluxe room with king bed. the passageway between the tv center and end of bed was about a foot and a half wide. i did say cozy… :) -. bed: the mattress was hard. it needed a featherbed as you could feel the springs thru the padding. the sheets were standard say --- thread count. the pillows were down – big bonus. if i had to rate on a scale of ---- the bed was a -. a simple featherbed liner and higher thread count sheets would make a huge difference. -. bathroom: nothing special. standard tub. the water took about -- minutes to go from cold to hot. -. hallway noise: the ice machine was located across the hall. every hour or so the ice machine would dispense a load of ice which made a crashing sound. i woke up a few times during the night due to the noise. try avoiding rooms next to the ice machine. -. location: great location! shopping - block away. starbucks directly across the street. liquor and munchies store nearly connected to the hotel. -- hour ---- around the corner. seriously the location was the best. -. workout room: nothing special. - treadmills a few ellipticals a recumbent bike some weight machines. i would say this hotel is more like a -.- star hotel. i wasn’t impressed but i wasn’t disappointed. for under $--- bucks – it was pleasant enough for me. would i go there again? nope but only because i like to try out other hotels. btw the argent will be morphed into a westin in the very near future.',not_happy
id19724,' i have stayed at this hotel with an uncle and aunt more than once a month for the past -- months. my uncle is being treated for cancer at m.d. anderson and we do have special needs including my aunt is inability to walk. the staff at this particular crowne plaza has gone the extra mile or two ever since our first visit in may of ----. by our -rd visit several of the staff members had learned to recognize us on site and remember the particular special handicapped services we sometimes need. they run to assist with any medical need whether large or small. the hotel itself is somewhat run down in some areas and the rooms arent always as neat and tidy as i would like. they have frequently run out of washcloths and overcompensated by providing extra hand towels. we have had rooms where the coffee makers did not work and had to request they bring one which they do. the maids sometimes do not make up our room when we are there for extended stays. mosquitoes have been a problem on some trips. they cant seem to keep the mosquitoes out of some rooms.',happy
id19725,' like i said i could have easily given this hotel a - star review but i think they have a major housekeeping problem. when we first entered our room i checked out the bathroom (like always) and found pubic hairs around the toilet bowl! yuk! a few minutes later hair was also found on the pillows. double yuk! i went down to the lobby and the front desk person was very apologetic. moved us to another room very quickly and called housekeeping to address the problems. had it not been for this incident it would have been a nearly perfect stay. now onto the good. check in was really quick and smooth. the hotel itself looks newly renovated. the bathroom was large and modern. parking was free which was a huge bonus. their complimentary breakfast was good as well. a few hot items as well as a make your own waffle station. it wasnt grand but it was a good spread compared to other hotels out there. this hotel was in a good location and i wouldnt hesitate to refer it to friends. its only a ----- minute drive to downtown the zoo and coronado island. hopefully they get their housekeeping issues ironed out.',not_happy
id19726,' the rooms are very small yet bathrooms are a fair size. definitely a boutique hotel. reminds me of staying at a bed and breakfast in europe. nothing fancy at all! location is pretty good but with high taxi prices getting to theaters and around town may want to stay closer to where you want to visit. they keep a small staff..probably becuz of the expense of real estate and size of hotel so dont expect much. this is a good stay for a bed and shower and a quiet location. no frills.',not_happy
id19727,' we stayed here ---- and loved it. great room good rate and close to everything. we stayed in room --- a corner suite with a king bed. you cant beat this place. great if you are staying over for a show at the moore or paramount or for shopping sightseeing. clean and comfortable and the staff is great. lots of good restaurants close by.',happy
id19728,' this hotel is very conveniently located close to boston common and all the historic sights (the freedom trail starts just a block or two away) as well as the financial district. it is very close to the sub-way and some great bars and restaurants. good breakfast. friendly helpful staff. but it lacks charm and any real flair and creativity - for example whilst the bedroom is large everything (apart from the carpet which was dark green) was a shade of brown. coming back to a brown bedroom and a beige bathroom every night does not lift one is spirits. work is currently being done on the main entrance so you have to go into the underground car park up one lift and then cross a large lobby to take another one to your room. im sure when the work is completed it will be much easier. poor sound proofing - i could hear the shower being run in the next door room.every morning.',not_happy
id19729,' in general i liked this hotel. it is a great value for the location and included a basic breakfast. this was not a greatbreakfast but good enough for me as i had to be at a conference for job interviews and didnt really need any added stress to the day of finding breakfast. like some of the other reviews on here i found the front desk staff to be well unfriendly at times. i was coming and going most of the three days i was there due to circumstances and rarely did i get a hello or acknowledgement of my entering the building. the exception were the wonderfully cool friendly housekeepering staff and the person who checked me in. the one time i ate at the bar there were three bartenders on but only one was actually attentive to the customers. like some others i had to be a conference the day i checked out so before my flight i asked the staff to hold my bags. having read the reviews on here i was aware that this meant my bags were going to be left tied up in the bar and in plain sight of passersby. this did not really bother me as i was aware of this issue before i checked in. the staff was also nice enough to hold my laptop bag behind the desk for most of the day which was much appreciated. only once did i come back and the room was not made up unlike some of the other reviews listed here but again i was keeping odd hours at the hotel. as a single traveler used to city living the size of the room did not bother me so much but it seems i may have recieved some sort of upgrade. the bathroom was large and well designed. i found the bed plenty comfortable though i agree that the living space may be small for some. i did not mind as i was travelling alone. my main complaint about the charlesmark was the room lighting which was so bad i thought i might go blind after my three nights as i am a reader and computer user and need light. the room faced an air shaft had only one window and no overhead light in the main space-- only lights by the door and dim lights by the bedside tables and which did not provide much light. overall i recommend this hotel but keep in mind all of the things that have been mentioned in previous reviews and you wont be dissapointed. ive stayed in higher priced hotels in similar cities and have recieved a lot less for my dollar. i would recommend however that the management work on the lighting issue and making sure that the front desk staff acknowlegdes people when they come into the hotel. this is big for single people.',not_happy
id19730,' the staff at this hotel make you feel like you are the only one staying there. everyone from the concierge to the guy getting our car was friendly warm caring and helpful. the room was beautiful- we were somehow upgraded before we arrived- and the amenities were great. slept really well even though the hotel is in a busy area of west hollywood. found the location provided easy access to some great restaurants and pretty central to our needs. would stay here again.',happy
id19731,' just around the corner from union square. the rooms are spacious but are a pretty scruffy the floors in the rooms are pretty dirty i only noticed when i walked around the rom in a new pair of white socks the sole was black when i took them off an hour later. the room service menu is terrible it is really limited there are no sandwiches burgers or even fries (not exactly hard items to get you hands on) its only asian so if you are not in the mood or just do not like asain food its tough look the business centre is well equite with - apple pcs & comfortable clairs the gym is also great each machine has its own tv. the front desk staff were a pleasure to deal with as were the bell men. it is an ok hotel but could do with a good face lift. im sure their are cleaner options available in the area; i will not be going back',happy
id19732,' when we arrived they upgraded us to one bedroom suites. we thought sweet! it was nice when we walked into the rooms. but when it came time to sleep it wasnt so nice. the bed was rock hard. the rooms in the front of the main building are right over wilshire blvd. there is no white noise in the room to drown out the traffic. it is very loud! so i had to sleep on the couch my first night. i changed rooms to the back of the hotel the next night. other than no elevator access to these rooms and the non-existent cell signal it was so much better. so if you have an iphone expect no or little signal in this hotel. there is a very serene waterfall and stream going through the middle of this building. i really like this touch. the location is very nice and not far at all from restaurants and other things to do. the parking is expensive at $-- per day plus tips for the valet. if you dont want to valet you have to park across wilshire blvd.',not_happy
id19733,' we have stayed here many times beginning in the year ---- when it was apparently in much better condition providing a much more positive experience. alas things have drastically changed! our recent stay convinced us never to return. over the years everything including service has declined. where do i begin? first the room we were promised was given away while we were out sightseeing. we were then offered by management a pathetic room or a mediocre room. we chose the mediocre room. it looked like someone had had a big fight because the dresser is actually missing a slice of wood and there is a large picture obviously missing from the wall. (you can imagine the condition of the pathetic room.) we brought the broken items to the attention of housekeeping and they said we know; you wont be blamed for it. the sink was clogged; we also mentioned this to housekeeping and it was never addressed. the carpet was dirty and not all the lights work. we asked to be given more towels but were given less the next day. the breakfast buffet which we have always loved is now full of stale pastries and manned by rude waiters. service is not even in their vocabulary. it is a shame that what was once a nice hotel has gotten steadily worse due to lack of maintenance and poor staffing. and it is not really cheap either. the only good things that can be said are it has a good location and the beds are comfortable. fortunately we did experience the bedbug problem--that would have sent us over the edge.',not_happy
id19734,' excellent location bang in the middle on broadway theatre district. costing around $--- a night it was relatively good value for such a central location. our room was on the --th floor out of -- and had a fabulous view (please see photo). the room was very clean but needed a bit of smartening. huge & comfy bed. the aircon was inneffective though i understand that it was not properly switched on yet for the summer - rather hot. also on our - night stay the key cards had to be reprogrammed each day at reception - bore ! we never ate in the hotel as there were so many other good & more ny authentic dining options around the neighbourhood including various delis for breakfast and juniors restaurant a few block south. as suggested by another contributor we took the airtrain from jfk to sulphin boulevard changing onto the e subway line to -th avenue. this takes about -- minutes & costs a very reasonable $-.',happy
id19735,' i never usually write reviews for hotels but i feel an obligation to warn other travelers about the bed bug situation i experienced at hotel alexander during may-june ----. i initially paid for a -.- month stay which began in late may ----. immediately after moving in i received a series of red inflammed bites on my neck shoulders arms and face. having previously lived in nyc for many years i shrugged off the problem as mosquito bites since i had never had experience with bed bugs before. it wasnt until the second severe round of bites roughly - weeks later which i began suspecting bed bugs. i had bites in threes characteristic of beg bug bites called breakfast lunch dinner . the bites became unbearably itchy very unsightly and i feared getting into bed each night. i contacted hotel management regarding the issue and they sent someone to examine the problem same-day. they did indeed find an issue and offered to exterminate my room within the next couple of days; however i was not interested in taking any chances (as bed bugs are notoriously difficult to exterminate) and opted to move out immediately. hotel management was reasonable enough to give me a refund for the unused nights but i did not receive any sort of refund for the few weeks i had already stayed. in hindsight with bed bugs being a serious health hazard management should have offered to do a bit more. overall management dealt with the situation in a speedy manner but it doesnt change the fact that this hotel is dirty and bed bug infested. i spoke with a staff member from security-front desk who even admit that i was not the first guest to report such a problem and this has occurred with other rooms roughly --% of the time. from my understanding they are continuing business as usual with knowldge of the problem which is very worrisome to me -- i hope this information prevents someone else from dealing with the nightmare situation i had here.',not_happy
id19736,' stopped here on our way to north carolina this summer. it was our first trip to dc so we wanted to see it all! this hotel was in a great location. it was a quick - minute drive to the monuments as well as georgetown which we had a lot of fun exploring! rooms are very up to date and immaculate. we even had a great view! loved this place. we are actually planning to stay here again for our anniversary!',happy
id19737,' the hotel is in great area near central park and all the stores in -th ave. the staff was really nice. room had a great view to the beach the bed was comfortable and the bathroom were clean i got reservations at the last min. the price was really good. i will strongly recommend this hotel.',happy
id19738,' we just returned from a really nice trip to phoenix and stayed at the arizona grand for - nights. i booked this resort as i am very active and liked the idea that i could golf hike run and horseback ride all in the resort and close by. my only complaints were the $-- plus tax) nightly resort fee (seemed excessive) the very pricey food at the resort ($-.-- for a yogurt cup) and that our room faced a noisy parking lot. a phone call tht lasted less than a minute cost us $--.--. maybe i am just cheap!\ the resort itself is very attractive and i would have probably enjoyed myself more if i had spent more time at the resort-',happy
id19739,' -. before booking this hotel i have spoken with reservation section and inquired about free shuttle service of this hotel. a lady who answered me informed that free shuttle service available within - miles to any place. when i checked in front desk pe',not_happy
id19740,' stayed at the omni for a weekend shopping trip and have been to a number of other hotels on the magnificent mile. room was a suite with pull-out couch in parlor--extremely uncomfortable for my -- yr old. room was tiny-cramped and king bed uncomfortable. bathroom was large but dated with odd layout and not enough hooks-towel racks. most interesting problem was that the room on the --th floor squeaked all night due to the wind rocking the building structure! although the movement of the building was not discernable this squeaking noise made it impossible to sleep. location was good but this hotel is nothing special and the structural idiosyncracy makes it not worth the $---+ per night.',not_happy
id19741,' what can i say? cookies in the lobby excellent staff. i had a two bed suite with two desks and a -- flat screen and a jetted bathtub. clean and great beds. a notch or two above most days inns...and i see a lot- i probably rent over --- rooms a year. i did get a great deal that even the staff did not believe but what i had is worth every penny of the asking price.',happy
id19742,' we stayed in a standard room - large for new york with very basic kitchenette and small but functional bathroom. the room was well maintained offered a lot of storage space good air con lots of natural light. modern comfortable furnishings. huge and really comfy king plus bed. good lights desk bedside table. kitchenette had two very very slow to heat rings with traditional hob kettle - it took -- minutes to heat ehough water for a cup of tea - not so good! an electric kettle would have made things almost perfect! there was a microwave toaster and very basic kitchen and dining equipment [although more was available on request]. full sized effective fridge and a small kitchen sink. bathroom small and bath very low with a shower over - anyone with limited mobility would have an issue getting in-out of the bath. plenty of good quality fresh towels; although a full bath sheet would have been nice. shower powerful and effective. large closet with safe large enough for a small laptop. dont do tv myself but it is state of the art and huge. the neighbourhood is great - local feel very safe and m--- bus gets you downtown quickly - $-- metro card covers all public transport all week - bargain! diner next door excellent for basic meals superb [huge] breakfast deals good value dinner. lots of other dining options within an easy walk casual to top end. great range of day to day shops - supermarket over the road wonderful! all staff were very helpful and responsive - a late check out was no problem. main negative was internet access wi fi charged daily no discounts for longer and no flexible time block plans. good connection but $-.-- a day is steep and adds up over the week - would prefer to purchase -- or -- hours to use as required. overall though this hotel offers excellent value and if im in new york again no doubt at all that ill stay here - a tiny room in a busy noisy mid town location could easily cost double. here you really can feel part of the city away from the main tourist trail.',happy
id19743,' i actually was looking very much forward to may stay at the embassy suites in philly - although the building and interior is a bit older i liked the idea that every suite has a balcony. my trip was a nightmare: -) there were building works in the hotel which started at -.-- in the morning and ended up that i called the general manager in my room as they have been using the drillmachine on the roof above my room -) the internet was always not good but it then was not working for - hours flat and when calling reception they have asked you to call the network operator which was promising a solution within an hour - after -- hours i just left the hotel. btw if you expect a fork glass or knife in the kitchen - it is unfortunately not there... when i checked out they have taken off --night room charge and provided me with a taxi voucher to a different hotel but the attitude towards these - serious issues was not really what i was expecting. it is a shame to be honest...',not_happy
id19744,' room was very clean staff was friendly a very reasonable rate for the motel.',happy
id19745,' this place has a very friendly and helpful staff. it is situated in a great location near the beach restaurants and shopping. the rooms are a little small but they are kept clean and well maintained. if youre anything like us you only spend the night hours in the hotel anyway so the size doesnt really matter. for the price you cant beat this place.',happy
id19746,' stayed here for - weeks from --th of november to the --th of november so was there for thanksgiving and what a stay. loved everything about the hotel. staff was amazing and helped in every way they could. one employee stood out the most and always went that extra mile she was one of the bar staff. her name was erica. made us feel so at home and welcome and always had a good conversation an asset to the hotel.! the hotel is very clean and tidy rooms very warm and cozy. some say the rooms are to small but i think there just right. we had a double smoking room which had a big flat screen tv coffee maker safe (that you dont have to pay for). also has iron with and ironing board hair dyer and lots of storage draws. the rooms are cleaned daily and towels changed. we had room service a few nights which was very nice and not to expensive and was no longer than -- minutes wait. the hotel is in a very good location only - minute walk to times square and macy is and not much longer to all other attractions. the only down side is waiting ages for the lifts with that many floors and people and only - lifts. lucky we only was on the -rd floor so we just took the stairs. in all a great hotel and im back in new york in february for a week with my partner and my family and we will ---% be staying here. thanks again to all the staff for a lovely stay!',happy
id19747,' very good location in the down town of seattle. walking distance to the waterfront food market and art museum. very professional and friendly service including afternoon testing of washington wines. the downstairs italian restaurant is the good option for the evening reservation recommended. the room and the bathroom we had were quite small and dark with an uninteresting view from the window. but the was the cheapest option in the internet rates. the pleasant surprise at the check out - free parking for the whole stay.',happy
id19748,' we were in san antonio for our daughter is graduation from air force bootcamp. the hotel is in a very convenient location to the base. the accommodations are average and clean and the staff are friendly. negatives: although we requested a non-smoking room the room still smelled a bit like smoke. on our last night someone in the room above us was stomping-jumping around the room. a lot. a call to the office did nothing - the clerk just shrugged her shoulders. that went on until after midnight.',not_happy
id19749,' the resort is absolutely beautiful we went for our --th anniversary and it was wonderful. the pools are well kept the lazy river does become a bit crowded on weekends but not during the week but the other pools are hardly ever crowded several restaurants on the property. we stayed on the cloud level so we used their services for breakfast & lunch and evening snacks which was perfect. all in all we would definitely return to this marriott.',happy
id19750,' i was unfortunately disappointed in my stay with affinia in chicago. the best things about this hotel were location and victor the bellhop. the rooms were so-so modern but nothing super impressive. staff was not welcoming (besides victor) and they did not have the things i had asked for on my affinia. why have the program if youre not going to follow it? i had to ask for the byob kit a total of - times before it was brought up to my room. i really dont feel i got my money is worth and will search elsewhere for a place to stay in the future.',not_happy
id19751,' location of the hotel was at the center of times square. front desk staff were very friendly and helpful. breakfast was provided for free and my husband and i were pleasantly surprised by the quality and quantity of the food served. we will definitely stay at this hotel when were in new york!',happy
id19752,' to be fair the staff was very courteous and helpful. that being said the room was so small that two people and their luggage just didnt fit. we spent the two days tripping over each others stuff. there was only one chair so someone always had to sit on the bed. the window was frosted and opened onto a dirty and dark air shaft. also - there is no air conditioning - just a ceiling fan. the nights we were there were cool so this was fine. in the heat of the summer it would have been unbearable. there are far better *deals* in the s. f. area.',not_happy
id19753,' well this is one hotel i wont be staying at again. i was woken at ---- one night by revellers in the hotel pool (closes at ----) and had to go down to the front desk to complain. the following morning i talked to the acting manager - who sympathised and said that measures would be taken. however the next night it happened again! this time the night manager was not so cooperative and it took -- mins to clear the pool - and the noise. there are so many similarly priced options here this is one to miss.',not_happy
id19754,' my favorite place to stay in chicago. it is a beautiful historic building at a great location. you can walk to all theaters michigan avenue and grant park. restaurant on first floor has friendly servie and is extremely charming. hard to believe youre at the corner of state & washington. rooms are cozy and nicely decorated. top floors have great views. stay if you get a chance.',happy
id19755,' our stay at the westin last sunday was last minute to say the least. however from our check-in to check-out we were overwhelmed with quality and service. the receptionist on duty was very patient with us the night of our check-in and the next day when my phone was dying the receptionist on duty offered to charge my iphone on the dock behind the desk. meanwhile we were overwhelmed with the quality and cleanliness of the hotel room and staff. immaculately clean room like new clean sheets comfortable bed spotless bathroom....i could go on and on. on top of this a lady from housekeeping politely checked on us twice while being cautious not to invade our do not disturb sign. unfortunately the hot tub was out of service and (regretfully) we ended up switching to the westin the next day. as my boyfriend would put it it was like sleeping on the streets compared to the westin. thanks for a great stay overall!',happy
id19756,' i stayed at the westin for one night on a business trip. i called ahead to ask for a good view and was told that i had a fountain view. i actually looked out onto the side of the building and an industrial plant. when i entered my room there were pieces of something black on the floor which i picked up with a tissue (must not have been vacuumed). the room was well appointed and the furniture all looked pretty new. the bed was comfortable as advertised but the sound proofing was lacking. i was woken up by the alarm clock in the room next to mine and could here that person is shower running loudly. the robe in the room was a nice touch but was very scratchy. there were just little things that could have been nicer for the price. they charge for everything including internet access. definitely dont move anything in the mini-bar. the latest check out that they will accommodate is - pm. they had a portable phone in the room which was a plus. we paid about $--- which was a group rate since we were meeting in the hotel. if i were paying for the room myself i would only stay if i got it for half the price.',not_happy
id19757,' i stayed one night here. one of the best hotels ive stayed at in san diego. this hotel however is in the middle of nowhere and to get to the tourist section of san diego you have to drive a good -- min. but for the savings and quality it is deffinitly worth it. great pool with movies at night for the kids. huge property located on a golf course. the room we had was huge and we only paid $---. it had a huge sitting area fridge coffee maker - sinks a balcony and we were able to park very close to our room. there is a supermarket right across the street along with a ---- gas stations and several places to eat and a movie theater within a mile. great hotel and would deffinitly stay here again. it is sometimes hard to get an opening due to the exceptional value.',happy
id19758,' this hotel is next to all the best restaurants in the city right next to washington square park steps from chinatown and union square fisherman is wharf right down the street as well. this is seriously the best place to stay in san francisco it is so charming and the rooms are nicely decorated and romantic. there are lots of coffee shops like cafe trieste right up the block also beach blanket babylon is right up the street and jazz at pearls which i both recommend. mama is right by washington square is great for breakfast also if it is a nice day you can take a picnic in the park. there is a cafe right downstairs called calzone is which is open until - a.m. it is a nice spot to get a night cap before heading up to rest. we walked around union square the first day we got there and we were not impressed with all the hotels in that area..no charm to them like this one. will definetly return my boyfriend really loved this place! so did i!',happy
id19759,' we stayed overnight after a long driving day along i-- and i-- since we did not want to deal with rush hour traffic in denver. the accommodations were excellent but the price was much higher than expected. a real positive for this hotel is that breakfast is served starting at - am which is great for catching early flights or leaving early to hit the road (our situation). this enabled us to beat the denver morning rush hour traffic. the room is excellent as is the breakfast fare. a real plus is having a restaurant (ruby tuesday) in walking distance from the hotel (less than --- feet). overall a great place to stay but it is overpriced.',happy
id19760,' we had reserved a suite facing the garden but when we arrived the hotel was not full. the staff member gave us an upgrade to a suite facing the marina. we got it at a great sale price. the suite is not lavish but it is roomy everything worked great beds comfortable. plenty of room to spread out for a week is stay. the location is on beautiful shelter island which is near many attractions by car. all the desk and cleaning staff were very helpful and friendly. we ate at two good restaurants within walking distance - brigantine is and miguel is.',happy
id19761,' this was a very convenient hotel to the airport. check in was a breeze and location is good with restaurants and stores within close distance. they do have an airport shuttle which seemed very busy. my problem with this hotel is the restaurant inside the property called cilantro oven. we ordered a pizza and a few appetizers; we were the only ones in the restaurant which should have given us some clues. we waited for over an hour for both our pizza and appetizers while not once did the server stop by and tell us the status of our order or refill our drinks…i had to get up and track her down to ask about our order. i heard her ask the “chef” about the pizza and his reply was that he burned the first one and had to start over the server then comes to our table and flat out lies saying nothing abut the first pizza being burnt telling us it should be -- more minutes at this point we got up and walked out it should not take - hours for a small pizza and appetizers. i’m very disappointed with the hotels restaurant thus i am disappointed in the hotel as the restaurant is an extension of the hotel… i will not stay at this hotel again as management obviously feels this is acceptable way for their restaurant to conduct business.',not_happy
id19762,' i stayed here a few times. i came to use the computer and the girl who worked there was on it. she acts mad that i want to do it. i also saw her sleeping late at night. i like this motel. it is close to where i live and its nice to get away here. i told the lady who i think is the manager. she is always there when i come in and she apolozed for the girl. i did get put into a room with no working televison. the lady moved me to another room and it was a nice time. it looks nice and clean and there are no bugs or smells in there.',happy
id19763,' i stayed at this property while we were participating at an exhibition at the convention center. this has been one of the most comfortable stays traveling with that much stuff. the room has a full blown kitchen with a cooktop microwave fridge toaster coffee maker pots pans and cutlery. and then there is the dishwasher with cleaning supplies. room has only one queen bed but it is very comfortable. guest laundry is free to use. staff is great and accommodating. close to downtown but not walking distance. has a mcdonalds close by. no breakfast in the hotel.',happy
id19764,' we had a great experience there with our teen; the staff was very helpful and willing to answer questions; the room was clean and comfortable and we were only a block and a half from --th street so there was plenty to do and see within walking distance. well certainly go back.',happy
id19765,' we stayed at the abri sept -- & -- after being at the fusion across the street earlier in the week for a conference. world of difference! the abri is clean and shiny. the rooms are small by most room standards but huge compared to the fusion. we had a king bed large desk dresser corner chair and nice size closet. the bed was very comfortable and the bathroom large and spacious. very large shower and everything was very clean. just request an interior room to keep the majority of street noise down. the adjacent italian restaurant is good. we ate - dinners there but did not try it for breakfast. the abri could improve by offering a continental breakfast. they only offer tea and coffee. however there are so many diners and restaurants within easy walking distance that it really doesnt matter. the staff were very friendly and welcoming and jonathan at the front desk was extremely nice and willing to offer any assistance. the location of the abri is in the union square area and close to the high end shopping restaurants and just a block from the westfield centre (a five level shopping mall) and the cable car turnaround. the city tour buses pick up in front of macy is - just - blocks away. we wish the entire week could have been spent at the abri but now we know where to book when we return.',happy
id19766,' perfect for a few days stay. check-in was a breeze. the hotel is located w-in easy walking distance of quincy market the state house and other touristy sights. staff was quite accommodating and helpful. i even enjoyed the elephant bar adjacent. the room was large enough for me - might have been tight for - or w- a kid. check out this value - least expensive of all in the area!',happy
id19767,' we had lived in columbia md from --------- and spend a good amount of time in baltimore until we retired to ky. we come back once a year to square dance and see old friends. each time we come back we stay some place different this year it was baltimore is time. we learned about this hotel from sniqueaway which got us a nice bargain for a couple of nights in baltimore. very nice hotel. nice clean room very high ceilings. two queen beds that were very comfortable. we stayed on the --th floor. breakfast was nice. we didnt want potatoes and our waiter offered to substitute fresh fruit. very thoughtful. the only negative thing about our room was the connecting door to the next room. it was definitely not soundproof. during the afternoon we could hear every word that was spoken during a business phone call that was made. later that evening at --:-- two guys were apparently talking in normal conversation tones which wasnt really noticeable until we turned off our tv. this was the only reason i didnt rate this place excellent. if the adjoining room had been unoccupied it would have been perfect.',happy
id19768,' we showed up early and were able to access one of our rooms almost immediately thanks to the hard work of the entire staff and upon checking out were able to store several pieces of luggage for hours. the rooms are small but nice completely quiet and have just about everything you can need. it is located a block away from the subway mcdonalds bank of america and a few blocks away from macys madison square garden and times square extremely convenient. the breakfast is fantastic coffee milk juice toast english muffins muffins fruit etc and the lady in charge really goes out of her way to keep everything clean. free wifi free computer access free print outs etc...do yourself a favor and dont bother looking anywhere else i will definately stay here again.',happy
id19769,' well spent - nights. on night - awakened at -:-- am by train whistle repeatedly blowing. then awakened at -:-- am by what sounded like someone using my bathroom. awakened at -:-- am by people talking on street and a dog barking. on night - awakened by emergency vehicle siren around --:-- pm. awakened several times after that by street noise (cars people train). the amazing thing was with all these racing through my room none of them hit my bed. and this is on the --th floor (room ----) and heavy drapes mostly closed but for a small area. on checkout - staff members basically said yes we know sorry. we need to soundproof the rooms. thankfully i had sunday at home to recover some of my sleep.',not_happy
id19770,' a great place to stay near riverwalkrestaurants etc great price great gym and very clean. the breakfast was just great and able to handle a crowd so no waiting made it nice. just wish the parking wasnt so steep in price !',happy
id19771,' my wife and i stayed at this hotel for five nights at the end of september. first impressions were disappointing. the lobby is dark and has the appearance of a funeral parlour but it was the size of the room that surprised us as it was so small. there really was no room to swing a cat and we had to put one of our suitcases in the bathroom. there was a wardrobe but again it was too small and there were no tea making facilities or even a fridge. we had previously spent three nights in a four star hotel in boston and it was far superior to this hotel. the view from the window was that of a tenement building opposite which also made the room dark. that said the room was clean and the bed comfortable. the bathroom was (yes youve guessed it) small but clean with a powerful shower. the hotel does not have dining facilities but there is a restaurant attached. location is great with the --th street subway nearby. we really enjoyed new york and as we didnt spend much time in the hotel it was no big deal. we were offered an upgrade but it was an extortionate $-- per night',not_happy
id19772,' i made a double booking for my parents and i. we were travelling into seattle separately and going to meet a the hotel the following morning. my parents share the same unusual surname as me so there is little doubt to our relationship. my plane was delayed so we arrived at -am. my parents tried to check in at -pm before their dinner. however because i was not present the hotel refused to give my parents their room. instead they let them sit in the lobby for the entire evening!!! even when my father offered to secure the room using his credit card the hotel were unwilling to co-operate. my parents are both over --. this is service i would not expect an animal to endure!!! when i arrived i expressed my disappointment at the situation. the receptionist who served us simply said i have only just started my shift. words lost me at this point...',not_happy
id19773,' barbara at the front desk greeted us with a big smile and guranteed me that my husband and i would love our room...she was absolutely right! terrance our bartender was a big help when we asked him for suggestions for dinner each night and he makes the best martinis in dc! azi was such a big help making our dinner reservations at charley palmers and requesting a table by the window so we could see the capital. very romantic and memorable evening. porsche always had a smile on her face and was helpful at the front desk for various questions.',happy
id19774,' my wife and i stayed their on our first trip to new york. the room was adequate a little small though this was known when we booked. there were no unpleasant surprises clean sheets and towels daily. perfect place for the budget traveler a no frills hotel. the bathrooms were very clean they are shared no big deal enough to share. staff friendly everything went smooth. get familiar with the subway we did and went everywhere from coney island to queens. never took a cab or red bus . dont be scared learn it and have fun dont be afraid to ask someone they arent going to mug ya!! bring earplugs all hotels will get some street noise. eat street foods when ever possible espicailly in chinatown.',happy
id19775,' my friend is a priority club member and he got this beautiful room up on the top floor with great view of boston nice flat screen a big fridge and free breakfast the room was great and you even needed a key to get up to the floor very nice..... but my room was not on that special floor i had a room next to some sort of hospital vending machines and a buisness center no fridge no flat screen different colors in rooms smaller bathroom i means room was clean but i am a priority club member and we paid sames rate and it was too different hotels. maybe id go back if i make a higher priority club level to make them recognize',not_happy
id19776,' caddy corner to the phantom of the opera theater birdland jazz club across the street a frankie & johnnie’s steakhouse location a block away and a-c-e subway access next door this is a great location for visitors. the hotel is newly constructed and opened in the second half of ----. having stayed here a number of times i believe the avenue studios are the only way to go when staying here the other rooms (regardless of type-views) are small (but above average in size for nyc standards) though the bathrooms are slightly larger than those in the avenue studios. the bed-bedding is first rate in comfort and the housekeeping efforts are surprisingly good. the minibar re-filling however is consistently absent so for those pcr royal ambassador members expect to have to hound the f&b department on a daily basis. todd english’s ca va downstairs is palatable if you are not inclined to leave the property. the in-rom all-in-one desktop computers adds to the convenience and it is not often that there are two flat screen tvs on the same wall in a room (avenue studio). much more luxurious and better service than the w downtown that opened around the same time frame.',happy
id19777,' spent ~- months at this hotel as a starwood platinum. good: - very large standard rooms - very comfortable bed and large desk to work from - outdoor pool - large bathtub great showerhead pressure and nice toiletries - great food in the restaurant (but pricey unless youre on an expense account) - good location close to the galleria with a shuttle service to and fro the mall bad - doesnt match to the service standard of a st. regis. concierges didnt remember my name week-to-week - even with hotel availability through spg.com only - out of the ~----- weeks did i receive an upgrade using the platinum benefit to a suite - the fitness centre is on the small side (big hotel but only - treadmills - elipticals - bikes and limited weights). commentary i would compare this hotel to the four seasons houston and while i give the benefit of the four seasons to the quality of customer service i kept coming back to the st. regis solely for the starwood points program. i would also offer that the room quality between the two hotels is the same but the four seasons gym is much nicer. price differences were negligable (corporate rate ~$-- higher at the st. regis v. the four seasons). with all of that said it was a comfortable - months but just not at the level of service that ive come to expect with the st. regis',not_happy
id19778,' i stayed at the peabody memphis for a work conference in june ----. it is too bad i cant give it - stars (we had a few dead roaches in the conference center we were using and were met with an egh it happens ) but the staff were attentive the rooms spacious and the location great. id recommend holding an event here. we also stayed a few extra days for vacation time and had an equally good time. again the only issue was that there were a lot of events that weekend (two weddings i think?) and we felt not being dressed as nicely since we were only sightseeing that we werent treated as well as i had been as i was earlier in the week. the roof was fun as was the duck walk - something to def. do at least once!',happy
id19779,' i am staying in chicago on business and have been since march ----. we were originally at a different hotel one i thought was great until i came to this one. i had gotten very used to the other hotel and was upset when we were being moved here. but as soon as i arrived i knew this hotel was like none of the ones i had stayed in before. the bellmen were awesome. i was greeted by amer and noah who were second to none. i can count on amer every morning hailing a cab for me and he always makes the day seem special as he tells the driver to take care of his friends and to drive safely.the service here is second to none. thanks amer for always starting the day off on a pleasent note. the entire staff at this hotel make this hotel a great place to stay and one you will always want to return to. the food is excellent. makes travelling a real pleasure. thanks to you all for a special home away from home experience.',happy
id19780,' a stylish boutique hotel perfectly located. we had a suite which was very large and such a comfortable bed.',happy
id19781,' my boyfriend and i visited for three nights at the end of march. while we enjoyed our visit and thought that the chancellor was certainly a value there are a couple things i would warn fellow travellers about: if you are a light sleeper request a room that isnt adjoining with another one (doesnt have a door in between). we had a couple with a very small child next door to us and we could hear every noise that the baby made including when it started shrieking at - in the morning. i realize that it is an old building and so might have thin walls but the noise was unbearable. we called down the desk to see if we could switch rooms but were told that since it was past -- oclock there was no way we could switch because there were no other rooms made up. this seemed unnecessary -- why wouldnt you have rooms made up in case guests need to switch or a guest wanted to check-in late at night? and how were we supposed to know that it would be too loud to sleep until we had actually tried to go to bed? they also claimed to have white noise machines available but one was lent out and the other was broken. we did end up switching rooms after a night of bad sleep but the whole thing was a hassle and extremely frustrating. the second room was much much quieter (no adjoining room). the rooms were decently sized bigger than what i expected after reading reviews. the pillows that came with the room were horrible but that was remedied by calling down to the front desk and ordering off of the pillow menu. all in all it seemed like the hotel could have spent more effort on getting the little things right in the first place and less on luxury add-ons that just seemed out of place (the pillow menu or the spa menu in the bathroom). also be warned that the location of the hotel is right on union square and while that might be great for those who are visiting the city for the first time i wouldnt stay in that exact area again. everything around the hotel is extremely touristy which makes it hard to do things like grabbing breakfast or drinks quickly and cheaply. it is a good place from which to see the city for the first time but the whole cable car-giant chain stores-lots of homeless people-bad food thing gets old pretty quickly. (i realize that is not the chancellor is fault but the area in general). i also find it kind of odd that the hotel comes on here and defends itself rather than letting guests critique their stay fairly -- it is intimidating and i would keep that in mind as a potential guest reading these reviews.',not_happy
id19782,' we arrived in san diego and checked out a few hotels out in the hotel circle area. arrived at the vagabond and enquired about the price. was a little above our budget and immediately the manager asked my price-point and agreed. wow! had a great room comfy beds and lots of space. good free breakfast in lobby each morning. the hotel is right beside a local road leading directly to hillcrest - perfect if you want to explore the bars and restaurants around there. can avoid the freeways completely.',happy
id19783,' i always take old elegance and class over bland modern hotel chains. when you stay at the plaza hotel you are taking in the history and the opulance of many decades. large luxurious rooms. i spent a few hours down at the bar drinking. i won´t lie. the staff were very attentive. money and technology cannot buy elegance.',happy
id19784,' we were warmly greeted on our arrival to the hotel which was much appreciated after a long flight. our room was clean with good amenities. staff were all friendly and helpful. we loved the hot chocolate and the evening wine reception was superb. it was a nice relaxed environment and we met and chatted with other travelers. superb location across from cable car easy walk to muni trams and we hired bikes at front of hotel. can recommend the chowder at the blue mermaid and once again friendly staff. my only complaint was that we could not open our windows in our room and it was extremely stuffy at night.',happy
id19785,' the good! location location...---yds from from the powell st trolley station. service service service...delivered wine glasses to the room in minutes...pillows pillows pillows! by far the nicest collection of pillows that i have ever stuffed under my head and between my legs!!! the bad! an electrical outlet didnt work. an electrical outlet cover was broken. the shower pipe coming out from the wall left repaired with a white silicone caulk obviously not finished. overall a nice place to stay but in the price range of $---+-per night there is a lot to choose from in the city. will try another place next year for the money.',not_happy
id19786,' my husband daughter and i stayed at the best western cabrillo garden inn while vacationing in san diego during may of this year. our flight arrived late morning and consequently we reached the hotel at -:-- p.m. having reserved our room based on the inn is previous reviews on this site we were most pleased to see that this is indeed a very attractive small hotel. although situated in an urban area the owners have gone to great effort to surround the property with beautiful flower boxes planters and attractive landscaping. although check-in time technically wasnt until later in the afternoon the front desk clerk cheerfully welcomed us and showed us to our room. formerly a typical ---- is motor court-style hotel the inn underwent a complete remodel only a few years ago. rather than a sterile institutional refurbishing the owners have taken pains to establish a more boutique-style setting. while the exterior corridors remain and there is no elevator all guest rooms are on the first or second floor. there is a rooftop area which has seating lush flower boxes container plants and a gazebo. additionally a small patio area is located off the lobby. our room was small (standard ---- is-sized hotel room with two double beds and not much open floor space) but it was tastefully decorated and furnished with quality furniture and bedding. the bathroom had a ceramic-tiled shower (no tub) which was spotlessly clean as was the rest of our room. overall our room was much like those we have had in plush b&b is. a complimentary breakfast was offered each morning in the hotel lobby but indoor seating was limited. however the weather was so nice that we availed ourselves of the patio and rooftop eating areas. breakfast itself was really the only thing we could even remotely criticize... the scrambled eggs were dry the bacon strips were not real but a processed breakfast strip and the danish were institutional variety-packaged in cellophane. however cereal was available as was juice coffee and milk. we would be remiss if we did not mention the hotel staff! they were extremely helpful... not only did they provide us a map but they also made great sight-seeing and restaurant suggestions which saved us both time and money. our stay here was a great value! wonderful hotel excellent service and within walking distance of interesting restaurants and shopping. public transportation is close by and taxis are available. we will definitely stay here again!!!',happy
id19787,' holiday inn capitol in dc provided a wonderful stay very close to the metro - - --- blocks - for transportation around the city and within a short walking distance to all the attractions on the national mall. it is in a very safe clean area. the inn has two restauraunts and a close quiznos and mcdonalds nearby which we didnt find until later in our stay. that is the only downfall for this hotel and location - very limited to access to restaurants etc. however the overall stay at the inn was wonderful. tour information and bookings are available at the front desk and also in the gift shop. we would definitely return for another visit.',happy
id19788,' i stay here frequently on business in the area. serviceable clean good gym always polite and receptive staff. atrium can be noisy at times and most rooms are exposed to it. best though not least expensive choice in the arboretum area. not close to downtown.',happy
id19789,' an officious front desk staff person did not bother to advise us that we had been assigned a one bed room when we booked in despite us having booked and paid for in advance a twin room. then as soon as i saw the room i rang and requested the room we had booked he said in a derogatory way that with your kind of booking we cant guarantee that kind of room availability and unfortunately there isnt any twin rooms available for the entire duration of your stay (several days!) which i clearly understood to be a lie. he then offered to bring up a rollaway and he would generously waive the $--charge! he had also not provided sufficient numbers of complimentary breakfast vouchers for our stay which i hadnt noticed until we were in our room requiring me to provide an explanation to the hotel staff taking over in the morning. i have booked and paid for in advance rooms in many states across the us and have never had any issue with getting the room i booked! the room itself was small and situated right next to the air conditioners so was noisy. i am a kimpton hotel member and paid full price for the room months in advance! i will never book there again and would not recommend. it is expensive the staff are rude and their policies uncompetitive. in a nutshell vote with your feet! go elsewhere.',not_happy
id19790,' i have just come back from - nights at the hotel we found it very clean and freindly and helpfull.the breakfast was nice and our rooms quite .they to gave us map and directions daily to memphis town ect.they serviced our rooms good .thankyou.',happy
id19791,' this was our first stay at this hotel but it will not be out last! we got a great rate ($--- per night). we checked in on new years eve and even though the lobby was a madhouse the front desk staff was efficient and there was just a short --- min. wait to check in. we were upgraded to a large double queen suite on the --th floor. new year is day brunch in the --- market grill was very good followed by some time spent in the pool and hottub. we had a minor issue with the room on nyd when the bathtub drain flooded into the closet and area around it. we were promply moved to another suite on the --th floor (within -- mins. of calling the front desk we were in the other room!). the rooms were clean service all the way around prompt including valet and bell service. the staff at this hotel made our weekend stay here fantastic. we got back to the hotel late on saturday night (-:-- a.m.) and the bellman even suggested a pizza place where we could get late-night delivery. i wouldnt hesitate to recommend this hotel for anyone staying in downtown indy.',happy
id19792,' the staff was very friendly and helpful. the facilities and rooms were also well-kept and clean. our room was relatively large. we had a king-size bed and a queen-size roll-out couch-bed with plenty of room to walk around. although our teenage boys were initially disappointed to see that they were getting the roll-out bed (and a typical thin roll-out mattress) they didnt complain. the king-size bed and mattress were extremely comfortable. there was a small microwave and refrigerator in the room. the bathroom and furnishings appeared a bit dated... colors were not as vibrant as appeared on the web site. they were fine for a moderately-priced hotel though. again i would like to emphasize the cleanliness -- it made up for the slightly dated appearance. san francisco is a fantastic city but quite expensive. if you are looking for a more moderately-priced hotel this is a nice one. the negatives: (i) the internet service was spotty. the hotel offers free wi-fi but it seldom worked in the room. it was more reliable in common areas but still cut out at times and (ii) the room initially seemed very noisy. we came from ---f weather to --f san francisco weather. so the a-c was turned off in the room when we arrived. we wanted to enjoy the cooler weather so we didnt turn it on (although we left the windows closed). we could hear cable cars buses and a lot of typical busy-city noise all night long. we decided to turn on the a-c the second night and that did the trick. it masked the noise and we were able to sleep comfortably.',not_happy
id19793,' this hotel is the most perfectly located if you want to walk to amazing coffee & treats fun brunch and dinner places and great boutique shopping. the rooms are small but very nice. great bedding nice bathroom nice toiletries and great staff if you need anything else. they also have a really cool rooftop with amazing views (and hopefully a future bar...looks like they might be getting ready to do something up there). we will definitely be staying here again.',happy
id19794,' travelling a lot and spending many nights away from home i was overwhelmed with the river inn! they go the extra mile on everything service quality cleanliness ... you should have seen my delight when coming back to the room the first night. after a -- hour trip on various planes i had had to change and freshen up in - minutes before going to dinner. the room was a total mess with half my suitcase contents on the bed. coming back after dinner the bed was made up the clothed put away and a glass of port was waiting for me next to the bed!!! my jetlagged traveltired self could barely belief the joy! the location just must be the nicest in memphis - overlooking the mississippi and in a very beautiful and calm corner of the city. conclusion: perfect - ill never go to any other hotel in memphis again!',happy
id19795,' as mentioned by other reviewers the hotel is conveniently located. you can easilly walk from here to chinatown and ferry building. we even walked from the hotel up to north beach (the italian neighborhood) filbert steps and fisherman is wharf. from there we took the cable car (power mason line) back to union square. there are nice restaurants in the area particularly a number of french restaurants by the chinatown gate and surrounding streets. i find the hotel personnel to be courteous and helpful. hotel rooms are nicely done with a touch of modernity. street noise level could be a problem if this is important to you we find it normal and not in anyway compared to another big city such as new york. parking is impossible in this area so hotel valet parking is a plus they charge $-- a night with in-out priviledges which is cheaper than the public parking garage next door. the go lorrie is airport shuttle that they recommend is not all that. they packed people to the limit our luggages were being thrown around one on top of the other and the driver lacks courtesy and professionalism. with many hotels in this particular area of san francisco (union square) i would say that they are all competitive in terms of amenities. it would be nice if breakfast was included in the price. for our next visit to this city we might want to stay in pacific heights or another district for a different experience.',happy
id19796,' amazeing hotel lovely staff and friendly atmosphere the roof top bar has amazing views of empire state building. hopefully will get to go back one day! thanks fashion -- !!',happy
id19797,' i was there from a friday to sunday with my wife and - y-o son. one would expect to find a small fridge in the rooms but alas none was to be had. although while looking through some cabinet doors to see if maybe one was tucked away to be out of sight and not mess up the room is ambiance i did find about -- empty beer cans on one shelf and - empty beer bottles on another from a previous guest. not being one to make waves and wanting to save the hotel desk the embarrassment i left the cabinet open the next morning hoping the housekeeping staff would see them and remove them (even if they thought they were mine). upon my return to the room later that afternoon i discovered that the cabinet had not been cleaned out and the door merely closed. the bed was made but not neatly. they had only smoothed the linens and jammed the ends under the mattress. the beer cans were there when i checked out - days later!! honestly im not a picky person but... with the reputation that hilton is supposed to have and the prices they charge wouldnt one at least expect to see attention to detail common to the mid-level budget chains?? i almost would have expected to see towels shaped into little animals on the bed at a place as classy as the hilton is supposed to be!!!',not_happy
id19798,' room was clean convienent to pike market and waterfront. there were many restaurants in the area to choose from (within walking distance). how bad can it be when you see that your hometown baseball team was staying there. beds comfortable...slept really well for being away from home. they were very helpful the next morning getting us transportation to the cruise dock. we would stay there again!!',happy
id19799,' the staff is excellent! elevators run fast. has it is own parking garage and valet if you wish (for a charge). the breakfast buffet was good and if you are a priority club member they have a lounge on the --th floor where you can get snacks late in the afternoon or a simple breakfast. the rooms have been re-modeled and are art-deco. the sink is located outside the bathroom but it presented no problem and i kind of liked it. internet worked well. as a previous reviewer stated i was in a room on the --th floor on the north side of the building and i could hear the music and the dj loud and clear from the ground below. my advice is you ask for a room on the south side (higher room numbers i believe). i will stay again but this time will be sure to request a special room. downtown charlotte is a wonderful safe area!',happy
id19800,' i stay in this hotel for three nights in april ----. i was pleasantly surprised by its modern amenities (seemed like it was updated recently) and its soundproofness for the age of its building. the front desk staff was friendly and attentive. the beds and linens were comfortable the free wi-fi service and complimentary bottles of water tea and coffee a blessing. the hotel was centrally located for everything i needed (and i was driving all over indy on a media and book tour.) my only complaints about this hotel involve the valet parking-self-serve parking service and the hotel is locale (mainly at night it can be problem). first the valets werent always available to take my car and the self parking isnt clearly marked (i actually had to get directions from the valet; this self parking isnt necessarily convenient because of my second complaint.) and similarly if you asked for your car at a specific time it wasnt always waiting for you at that time. the hotel is prime indianapolis real estate but it is located near numerous bail-bonds places. in the evenings especially some questionnable characters hang out on the intersections near the hotel (read drunk disorderly etc.). though i was no personally approached--mainly because i didnt walk the streets in the evenings--i did have people approach my car or stumble off curbs into the street in front of my moving vehicle. fortunately for the neighborhood law enforcement seems to keep an eye on the area. but if you are a solo traveler you may want to order room service as opposed to going out after dark by yourself.',happy
id19801,' in this hotel we stayed three nights. im dont complain much but this hotel is not recommandable! the receptionist doesnt understand a word english the room smelled like urine and everyday there was a little cockroach in our bathroom (after i killed the previous one). the rooms where not dirty had a tv and the location was good. breakfast was not much cereals and donuts and you had to eat outside by the pool. if your lucky you can sit. and there is no elevator so if you have a room on the -nd floor (-st for the dutch we dont count the groundfloor) you have to use the stairs.',not_happy
id19802,' the hudson hotel is definitely different from just about any other hotel on the planet. the first thing to note about the hotel is that it is literally impossible to find. the address is not printed on the front of the building and there are no labels at all indicating that it is a hotel. since the hotel didnt mention this to us it took about -- minutes of driving around the block and searching to find it. definitely not a great way to start a trip and with all the one-way streets driving around the block means really driving around about six blocks each time. when you enter the hotel it doesnt look like a hotel and there is nothing indicating it would be. there are a bunch of doors leading to nowhere and some large egg-like statues. then there is an epically long escalator and only at the very top do you realize youve reached the hotel! i asked in the lobby why this was so hard to find and they said people stay here who dont want to be found. i actually thought that was pretty cool and i felt a bit like james bond after that. the room i stayed in was --- square feet making it the smallest room ive ever stayed in ever and ive been all over europe and asia. the bed itself really isnt a bed but instead a rock hard futon. the bathroom was so small that i managed to bruise my elbow knee and leg in one spin move that made me feel like i had been beat-up for the rest of the trip. the staff was pretty snooty and the concierge really didnt want to help with much which is disappointing since this is fairly important in a city like new york. the only reason i did not rate this poor is because the location is amazing and the price is very low. located in the heart of mid-town it really is easy to get everywhere from this hotel and at $----night you really cant beat this price in new york city. would i stay again? maybe but id still look for other options.',not_happy
id19803,' as a business traveler and trade show planner i have had the best and worst. we booked -- room nights in the hotel for a trade show march -- through march -- ----. this place rates right at the bottom in terms of customer service and good old fashioned hospitality. the staff was less than courteous and the facilities were lacking quite a bit of the ammenities offered by even the most budget minded chains. no newspapers telephone and dial-up rates that would balance the national debt and a snotty barman that refused to allow us to watch the tv in the bar unless we paid -- bucks to make it worth his time . if you only want a cheap room with secure access book the discount rate at any of the travel discount sites then settle back and prepare to be completely frustrated by the incompetence and arrogance of the staff; save carol at the front desk the sole exception whom i believe has the toughest job in hollywood. to sum up the problems the manager told me at check-out i hear so many problems there is no way to keep up with them all. enough said sir i understand.',not_happy
id19804,' the hotel is well located very close to downtown san jose. it appeared to be an older hotel which is well maintained. great free parking on the grounds. the room was well equipped (full refrigerator microwave television etc.) but a little on the small side. the breakfast was excellent. bacon sausages eggs biskits and gravy. it is served in a large spacious room. the area seems to be one that is going through urban upscaling. all rooms have whrilpool bathtubs. excellent price for a downtown hotel. i would stay here again.',not_happy
id19805,' awesome view of the water from the bar and restaurant. if you frequent the hotel the bell hops and front desk know your name before you arrive. the rooms are huge and spacious and awesome bathroom. you also pay through the nose and i hate the fact that with a $----night room they dont have free wifi. that really pisses me off. luxury comforts.',happy
id19806,' i went to the roosevelt (booked by my employer) with very low expectations based on other members reviews. location was excellent - close to theatres and shopping but off the main streets (no car horns at -am.) yes the room was very small - it is an old hotel so i wasnt that surprised. big by european standards. bathroom was average-sized and clean. the mattress was brand new (and very comfy) however there was no quilt-comforter. they gave me - extra blankets instead. maybe a little tacky but not the end of the world. i didnt eat at the restaurant but did enjoy an excellent martini at the bar with great service. expensive but isnt everything in nyc? all staff members i dealt with were very professional and helpful. im a tough customer when it comes to hotels and was pleasantly surprised by my visit.',not_happy
id19807,' what can i say...we had an amazing stay at this hotel! no complaints at all. clean room complimentary breakfast and manager is reception friendly staff. the best amenity was the shuttle - running ---- - this was absolutely cool as we were able to stay at easton mall even after midnight! thank you embassy suites for a memorable stay at columbus!',happy
id19808,' i was very disappointed in this hotel. upon arriving at the hotel there was no one at the front desk to check us in. we waited over -- minutes until a front deal clerk finally decides to shows up to check us in. she was not very friendly didn’t welcome us smile or even make eye contact a very cold reception. at check in i was asked for a credit card for incidentals which i gladly gave however - days later i noticed a bogus charge for --.-- on my card. be extremely careful when giving them your credit card information or be sure to check your statement after check out. the lobby is small and unattractive unlike some hotels lobbies that feel warm and inviting possibly encouraging the guest to spend time in the dining area or lounge. this hotel had none of that going on. the dining and bar area is wide open and uninspiring; perhaps these public areas were an afterthought during construction. the room was clean although the bed had very wrinkled sheets that just made it look sloppy. this is one of the smallest hotel rooms i have even been in. there is no closest to put your clothes away only a very small armoire to hang a few items. i had to leave most of my items in the suitcase. this is hotel is labeled as a sheraton not a four points sheraton which is much usually more guest friendly. by naming this a sheraton they can forgo all amenities that are usually included at a four points sheraton. if you want to stay in this area right across the street is a holiday inn express and a la quinta inns and suites that would offer more for less than this sheraton such as a free breakfast to start your day. you will need your card key at all times to make the elevator work at this hotel i made the mistake of leaving to get ice which is only available on the -nd and -th floors i left the card key as i was coming right back only to find out i had to go to a different floor for the ice. i was stuck on the elevator until another guest was able to get me back to my floor using their card. i understand and appreciate the security as this is a high crime area however if the front desk clerk would stay at the front desk instead to running off to god knows where this wouldn’t be an issue. the rooms have no mini fridge or microwave although a mini fridge will be delivered to your room if you desire. i had to call back - times for this request as once again the front desk was not picking up the phone. the mattress had lumps and was very uncomfortable which left a night of tossing and turning which surprised me as sheraton touts a comfortable bed. there are no extra pillows of blankets which most hotels have stored in a closet….lack of space really seem to hinder this hotel. another problem is experinced was the so called black out curtains provided do not black out..had sun pouring in. they did have a nice business area in the lobby with - or - computers for guest to use. the pool area is very small and in the back of the hotel facing a empty parking lot... if you are staying in this area about - miles away is town and country town city center which is great entertainment spot with a movie theater bars and restaurants with live music on the weekends... it’s located on the sam houston parkway and i---. it gets very crowded however on the weekends. one restaurant i can recommend is brio’s excellent food and great ambiance they do not take reservation however and the wait for a table is sometimes over an hour… but well worth the wait. there are shops and places to walk around while you wait for your party to be called. if you don’t want to wait for a table i suggest you either go early for dinner around -pm or late after - pm when it begins to thin out a bit. the sheraton at this price point is pricing them out of the area; there are better hotels in the area that offer more amenities. nothing is free or included at this sheraton. i can’t believe this is even a sheraton hotel. this experience will make me weary about staying with sheraton in the future. what was once one of the better hotel chains out there has now obviously lost a step to the competition. this is a no frills business hotel that has absolutely no ambiance…cold and generic almost looks and feels like some sort of institution. i enjoy hotels that make me feel comfortable and that are warm and welcoming this one did not. i will look elsewhere next time i am in the area. the hotel that i enjoy staying in when i’m in the energy corridor is the houston marriott energy corridor located on the katy freeway. they have top notch service a front desk that is staffed unlike this sheraton and they seem to balance a nice business hotel during the weekdays and transform it into a nice leisure hotel on weekends and a very lively bar. the marriott is also less expensive which makes it an even greater value.',not_happy
id19809,' we stayed here for one night only (thank goodness). because of flight problems we arrived at - separate times. because the reservation was in my boyfriend is name they would not check me in. ultimately in order to put me in an inside room with - small beds (instead of the king we had reserved) they insisted on holding almost $---- on my card which would not be released for over a week. they assured me that when he arrived they would combine our reservation. when he arrived they tried to charge us for - rooms and did not change the internet fee i had already paid over to the new room. it took hours to sort out. there are a million better places to stay for over $----night. pretty bad. the doorman gave me completely erroneous directions to a place that was only - blocks away. this was really a drag when we only had one day in the city.',not_happy
id19810,' the location of the grand hyatt is great. union square is right outside the doors of the hotel. tons of designer shopping and restaurants to choose from. close to chinatown. it was so easy to walk practically everywhere in the downton area from the hotel. it was also easy to catch a cab to surrounding neighborhoods in the san francisco area such as golden gate park and north beach areas. i pre-arranged a towncar car airport pick-up and drop-off through the hotel e-concierge before my arrival. the drivers were prompt and polite. upon arrival the staff were friendly and courteous. the concierge desk was helpful and provided maps. unfortunately i was not able to get an early check-in as i requested since my flight landed at --:-- am and i was at the hotel by --:-- pm. but they were able to check and hold my bags so i could begin exploring the city. i was able to use their facilities which were nice and clean to freshen up beforehand. i reserved a bay view king room and it was on the --th floor. the view was nice since i was able to see the bay part of alcatraz angel island and party of the city. the room was clean and of average size. a little worn but not too bad. it could stand to be updated some more. the whole hotel seemed worn in general especially the furniture. one feature i liked was i was able to slide open my window about - inches to let in fresh air as the hotel room smelled kind of stale. i left the window open during my entire stay. one negative aspect is you have to pay -- dollars a day for internet access. some other hotels i was debating between did offer free internet access. also the television was old and dated compared to other hotels in this category. i did not eat at any of the restaurants in the hotel. i opted for local restaurants in the area. i did order room service a few times. the angus burger and fries were quite delcious. the chips salsa and guacamole were good. i was a little disappointed in a fresh seasonal fruit tray i ordered. the only fruit i recieved was a little bunch of purple grapes and one strawberry cut in half. i expected a little more than what i received. overall my experience at this hotel was good. i give this hotel only - stars because it was average nothing more. it definitely did not exceed my expectations for the price. i probably will try another hotel the next time i visit this city.',not_happy
id19811,' hotel staff was friendly and helpful. even the doormen tried to help us find affordable parking for guests that were visiting us at the hotel. the rooms were very clean and beautifully furnished. bathroom modern and updated very pretty. bed very comfortable room size very good especially for a ny hotel. wonderful location. enjoyed stay very much.',happy
id19812,' service is very good friendly quick there are at least - people helping you as you step in to the hotel many restaurants to choose from nearby the pool area is clean quiet and only sometimes rowdy with people drinking inside the cabanas i was not that i called the concierge over and over and no one picked up the concierge room was very helpful (being a marriott member) for the morning when we needed to grab breakfast or stop in to read the paper and get a snack later on everything is smooth - this hotel is huge and has excellent management behind it',happy
id19813,' the rooms were quiet and clean. the beds were pretty comfortable...i tend to like really soft beds and this one was a bit firmer than i like but it was fine. i would recommend walking down to fisherman is wharf and then catching the bus back up the hill. i liked how quiet the heater and air conditioner was. the breakfast was a bonus.',not_happy
id19814,' conveniently located at lax but overall a below average hotel. the room is in significant need of refurbishing and there is a definite unpleasant hotel odor in the room. very quiet though and i didnt hear any airport noise whatsoever despite looking directly at two of the runways. the wifi has two options -- a painfully slow free option and a slightly faster paid option. parking is valet on-property or off-property independently-owned garage: the price difference doesnt make the walk to the garage worth the minimal savings.',not_happy
id19815,' i booked this hotel on a discount website not knowing exact hotel only general location before i booked. having said that i guess i am satisfied considering the rate i got. however booking through this website did not guarantee a specific room and when i arrived i was told that there were only smoking rooms still available. much to my surprise in illinois there can still be smoking rooms at hotels. we are clearly not smokers and im not sure if i was taken or not but we were offered an upgrade for $---night for a king non-smoking room on the executive level. observing our hesitancy to upgrade (remember i booked the room at a discount rate for a reason) we were quickly offered another room on the executive level for $---night. detesting the smell of cigarette smoke i went ahead and took the upgrade and still paid less than the advertised rate. the hotel itself is beautiful nistoric etc. and in an ok location down near grant & millenium park and is close to bus routes that will take you to michigan avenue navy pier etc. however being woke up at midnight because of a woman in the next room pleading with someone to not go out displeased me. having heard her in normal conversation earlier in the day and clearly understanding her every word i realized that the walls were very thin and feared that this would become a problem later in the evening. i was right. second negative on the hotel was the size of the bathroom. there was no counter space whatsoever and only - standing spot in the tiny bath. third negative....no free wi-fi no free exercise room....it all cost extra. oh on the executive floor there are two computers to use and that served our purpose for our weekend trip. another negative for some....near the train so you can hear every one that goes by...even on the --rd floor but that noise didnt bother us nearly as much as the aforementioned female in the next room. executive level guests get free continental breakfast every morning...too many carbs for me...went elsewhere....and hors doeuvres every evening.....which was a nice touch. free non-alcoholic beverages ---- to executive level guests and private bar service on the --rd floor (not free obviously but convenient). overall i guess if i knew all of what i have said upfront and was paying the going rate for this hotel i would go elsewhere. the circumstances being what they were it was ok for the weekend.',not_happy
id19816,' my husband took me to chicago for my birthday gift and our stay at the palmer house was wonderful! the lobby was gorgeous and the staff was very nice. the hotel was busy since it was the weekend of the world series. the elevators took forever but other than that we cant wait to stay at the palmer house again. great location and their restaurant the big downtown was very good.',happy
id19817,' we were very with our stay at this hotel. the staff was very friendly and helpful. we especially enjoyed the indoor pool on the top floor. the location of this hotel was amazing we were within walking distance to most of the major sites that we wanted to see. we walked to the white house lincoln memorial and the vietnam memorial as well as ford is theater. we would definitely recommend this hotel to others and we will be back. **** also for leisure i would recommend staying on the weekend since parking is free at that time. i did not realize that until i got there but the meters are free after - pm friday and dont start up again until the next monday. this saved us a small fortune in parking. ****',happy
id19818,' stayed one night. very clean. nice staff. had a clean indoor pool and hot tub. good breakfast included. will stay there again.',happy
id19819,' this is a great location in an up and coming neighborhood. staff is there to make your stay pleasant! our stay was great and we would have no reservations to reccommend this hotel to anyone traveling o chicago!',happy
id19820,' spent - nights here in april ----. the hotel couldnt be located in a better place! adjacent to the prudential tower and all the shops in the complex and the t station it is great base for exploring the city. booked through ba and were upgraded to a river view room overlooking cambridge and with a view of fenway park . had arranged to have some bruins and red sox delivered to the hotel on our behalf and the concierge (the fantastic lisa) and the business centre were both incredibly helpful - as were all the hotel staff. took advantage of the free internet access in the lobby to check in online for flights home etc which was very convenient. liked the place so much were back off there again for a longer stay next year :-) p.s. the beds are the sealy sheraton specials and are the most comfortable beds ive ever slept in!',happy
id19821,' my fiance and i stayed here for a night recently. we were in town to visit friends and wanted a cheap-close hotel so we could maximize our fun in mission bay. here is a quick breakdown of how it went. the good: we reserved the cheapest room possible having heard that they give upgrades to most guests. we were not disappointed with the result. we rented a parking lot facing room for $-- and when we checked in we were upgraded to a pool facing room. the staff seemed very friendly and accommodating despite having what seemed like zero communication with their phone reservation specialists. the bad: we booked the room - days in advance over the phone. we were told we would get an email confirmation. we never did. driving to san diego we called the hotel to confirm. they had us booked for the wrong night. luckily november is off season for them so there were still rooms available otherwise this place would have gotten a scathing review (after all without good reservations people what is a hotel really?). upon arrival the front desk also had issues with our room reservation but again it was off season so they could still take us. in short: it is a nice hotel in a beautiful part of town but you really have to make sure they have your reservation right. it is frustrating to have to micromanage a company who is supposed to be providing a service like this but this day and age that seems to be the norm.',happy
id19822,' mixed feeling for this stay (- nights) here are the resons why: cons: -. they screwed up the reservations and claimed to have upgraded our rooms when in fact that did not happen instead we were given a lower category room for our club level room category. -. when trying to fix the error (- times) on their part was given a lecture of why we shouldnt get club access (concierge) after the fourth try they finally figured out why we were requesting the access because we were paying for it (as part of our reservation) and not asking for a freebie. -. no amends were made at the time the error was recognized had to call mariott customer service for clarification who then raised the issue to the on-site manager who did respond until the -rd day into our visit offerring to move us to the higher level for the remainder of our stay. really after being in the room for - days does anyone really want to pack everything to move for the balance of my stay waste of my time. -. club lounge: breakfast was crazy they didnt have food at -am when breakfast ends at -:--am no milk no bread no bagels no fruit no eggs (continental breakfast) and no coffee (and when they did it was cold and bad). running out of the most basic of fruit the banana. what a shame!!! plus they only had one person servicing the lounge who couldnt do everything felt back for that guy. -. club lounge--it was a shame that they did not extend the hours of the lounge on --- so that people can enjoy the fireworks that started at --pm. i would think that management would make an exception to accomodate so that people can enjoy the unobtsructive view into the city but no we (approx -- ppl) were requested to leave. -. navigator (direction guide concierge)--was slow we had to wait on long lines to get information and when we did they werent really helpful and i found the staff rude. pros: housekeeping: was efficient as our room was cleaned up within an hour when leaving for breakfast. club lounge: have to give points to the staff managing the lounge who work alone with no back-up when it gets hectic. facilities: clean pool was nice and gym was suffice. rooms: okay rooms some smaller than othersw ith desk chair (ours was broken) television bed(s)-one squeaked the other didnt and plain old regular bathroom nothing stellar. neighborhood--as this hotel was in the seaport (south boston) not far from boston itself definitely walkable had various restaurants around night life was vibrant.',not_happy
id19823,' i came to san francisco in october for a conference at the moscone center and i stayed at the donatello for one night. i was pleasantly surprised. i have read excellent review about the hotel and they are all true. the rooms are large very clean recently renovated. bed very confortable bathroom very clean. the staff is very nice and proffesional. there is also breakfast served but only few pastries ( all sweet) and coffee and orange juice. there is place for some improvement in that area. location is excellent near the union square where all the shops and transportaion is convenienly located. the only disadvantage was the noise as already discussed upon. we were on the --th floor but facing the main street ( the hotel is located on the corner so it is facing - streets) . we had just arrived from an overseas flight and we had a -- hour time difference so i woke up at - am and couold not sleep for about - --- hours because of the noise ( some garbage trucks??). so i guess if your room faces the back or you do not have a jet lag this will not be a problem. definitely excellent value for the money. i also stayed at a hotel twice the price but closer to the moscone convention center and that choice was not worth the money!',happy
id19824,' when checking in we were given room --- which faced powell street we specifically asked the receptionist if this would be noisy and was assured that the tram cars stopped at midnight and it would be fine after this.......it was not eventually at -:--am after having no sleep due to the all night construction across the street i went to speak to the night porter he said there was nothing they could do now but if i came back at -am they would try and find us a quieter room. not really the honeymoon night we were expecting we were moved to --- which overlooked a tiny internal courtyard this turned out to be much quieter although there was a loud generator noise that started at approx -am and finished at midnight. despite having specifically asked about the noise and the hotel knowing that the construction is an ongoing situation we were not offered any kind of apology!!!!!! both rooms were small and --- had such a dark bathroom with the shower curtain closed it was really oppressive. the free tea & coffee in the morning and wine in the later afternoon are a nice touch you cant fault the location of this hotel it is feet from the powell street cable car terminus a - minute walk from union square there are plenty of cheap eateries near by highly recomend lefty odouls and if you go to market and turn left it is a flat -- minute walk to the ferry building. if you already have a booking for this hotel do not accept a room at the front and if youre still deciding decide on somewhere else until the construction is finished there are a myriad of hotels in the same area.',not_happy
id19825,' upon checkout i was pleased to hear that brentwood inn will be renovated and reopened as a new chain by the next time i plan to stay there. i am part of a large group that has used this hotel for years due to its proximity to nasa. i would not recommend even walking in the doors until the renovation takes place. the hotel felt like a swamp due to its ac unit not working properly in all the common areas i visited. friends had a room that never got cool. the heat and smell in the hallway leading to our room was the worst i encountered. luckily the ac worked in our room but the entire hallway had peeling wallpaper and visible mold on the walls. since i was in a hurry i didnt notice the smell at first but later detected that even the chest had a moldy smell. i overheard a guest talking to the maintenance man in the hallway asking to have his ac serviced. the response was you and everyone else. the problems certainly were not isolated in this hotel. the lumpy beds and pillows that should have been retired long ago left much to be desired. the only thing that i would give - stars would be the ladies working at the reception desk. they were very welcoming and helpful.',not_happy
id19826,' let me start by saying that i been staying at this hotel going on -- years and the hotel staff works extremely hard to make the guests comfortable and they also give helpful advice if you ever need it my most recentstay there. was something unexpecting and crude. i was having a friendly conversation with the general manager when all of a sudden we were interrupted by a young couple who barged into the hotel lobby and acted totally theaterical as though they were plotting this they told her that they were blood stains on their bed and they saw a hunormus cockroach crawling in their room and they were demanding a free night at the hotel. that really turns me off that people like that think they can get away with treating these hard working employees with such disrespect if what they said is true im sure they couldve approached the hotel manager at a professional level the hotel management there is really good about resolving this kind of stuff but i know a phony when i see one and this young couple really takes the oscar no matter where i am in san diego this hotel will always be my home away from home i mean if these people dont have money to cover their hotel bill they should at least get a price on the room and save up for it other than conning the hotel manager for a free night',happy
id19827,' it took me forever to decide on where to stay for a weekend away with my boyfriend to philly. i ended up deciding on the omni because i got an awesome rate on gophila that included valet parking (with unlimited in-out) for $--- and the reviews on tripadvisor were pretty good. the service at the hotel was fantastic and the location was perfect for us. the room on the other hand was aweful. it was dirty and gross. we only stayed two nights but it seemed like every moment i found something else nasty in the room. we had reserved a king bed but asked to change to two doubles when we checked in. they said that there we no doubles available but they had a king with a pull out sofa. the carpet was suppose to be blue but -- percent of it was more like an off white color. the bed was not all that comfortable and the furniture was really dirty and worn out (no handle on the dresser). there were so many stains on the wallpaper that i lost count and some parts of the wallpaper were peeling off. the bathroom was pretty nice except for the wallpaper stains and hairs in the tub. the kicker was when we decided to open up the pull out sofa the second night. it was disgusting!!! there were two huge basketball size yellow stains!! we called housekeeping at -am and they came right up with a wheel away bed. the housekeeping person was awesome. as soon as he saw the condition of the sofabed and the extra blanket (which also had stains and hairs on it) he called down and got us free breakfast for the next morning. the breakfast was fantastic!!! tons of food all hot and really tasty!! overall it basically looked like they took an old motel - room and added a plasma tv...it was really gross! in need of a serious renovation!! the front desk gave me an additional $-- off my bill when i checked out (i even gave them a tour of my room). i just assumed they gave me that room because i had a discounted rate but the front desk manager assured me that the rooms are all the same (although i dont believe that). there is no way i would have paid full price for that hotel. this was my first time at an omni but i was seriously dissapointed with the room!! once they renevate maybe i will go back since the staff was so nice and so was the location. if you are only looking for service and location then pick the onmi. just be forwarned that the rooms are - star while the service amenities and location are - star.',not_happy
id19828,' the website for this hotel made it look like it was going to be a great cheap place to stay easily within walking distance of the metro station. when we arrived we found a dirty ill-kept and frightening place. while we had been lured by the promise of free parking i wasnt completely confident that our car would still be there when we got back from our outings in the city and there was absolutely no way we were going to walk from the metro to the hotel at night. the front desk has a partition of what i have to assume was bullet-proof glass. this smelly area was also supposed to house the free breakfast in the morning -- i cant judge how the breakfast was because we checked out of the hotel almost immediately. since their advertised free internet service wasnt even functioning my wife spent the next hour trying to find a hotel in washington for the next four nights only by using the telephone. the staff werent pleased when we left so abruptly but from the reviews i have now read of this place im sure it wasnt the first time this had happened to them. i am writing this review from a beautiful hotel in chinatown that was only about $-- more a night. i stronly suggest you not book this hotel because even if you make a reservation there you probably wont end up staying the night.',not_happy
id19829,' we used the park and fly pkg. for our trip to punta cana. the suite was filthy. reeked of smoke. prices at the restaurant were outrageous of course no other restaurants were close by.',not_happy
id19830,' i like the hotel. a discount rate at this hotel will get you a ringside seat to the muni bus terminal. i counted --- busses outside my window. the busses run -- hours a day. the lights stay on all night. they service the busses onsite. there were at least - busses running at any time. the terminal includes the entire block between taylor and north point streets. you would be well advised to get a room with garden view or any alternative to this exposure..',not_happy
id19831,' i booked this hotel because of its great location but would stay again because of the fabulous service. from the doorman to the bell hop front desk staff concierge and bar staff i was treated almost royally. all of the staff were very solicitous always acknowledging me and asking if there was anything i needed. when i told the bell hop i wanted to go over to universal studios (- minutes away) before the complimentary shuttle began running he had the hotel limo drive me right up to the main entrance and the first evening a waiter delivered a tray of fruit candy and cookies to my room. those little extras definitely made me feel like a special and welcome guest. the accommodations more than lived up to expectations. i booked a king alcove room and had a gorgeous mini-suite with a couch mini-fridge beautiful bathroom and fabulous panoramic views of the hollywood hills through the --+ feet of plate glass windows. i would definitely book this type of room on my next visit to la and would consider staying here even if i didnt visit universal studios.',happy
id19832,' my husband and i traveled to san diego from the east coast for labor day. we are familiar with the ws in new york and when we got a good rate at the san diego w we decide to make a reservation. it has the same feel as the ws in new york same hip boutique hotel feel which is great when you consider how large it actually is. there is a fun outdoor bar where there is music on the weekends. they also have a dj in the lobby area and the indoor music was more house than top --. both were nice and apparently a lot of locals come to dance there too. parking is a little annoying but if you dont want to bother with valet they are to give you a roll of quarters at the reception so that you can feed the meter (right across from the hotel entrance) every few hours. we didnt eat any meals at the hotel so i cannot comment on the restaurant. they do have some lemon infused water at the entrance which is nice in the hot weather. generally exactly the trendy atmosphere and good service i would expect from a w.',happy
id19833,' the convenient and scenic location led me to choose this hotel for a special visit to my old home-town. nothing we found once we arrived was worth a second glance- not the food not the room not the service. if we had intended to spend any time in our hotel we would have been very disappointed.',not_happy
id19834,' we stayed in a suite on the -th floor. i had prepaid for our room to save some money and get this expense out of our way. first of all this floor was suppose to be non smoking but over the whole weekend you could smell pot and cigarettes all over the hallway. our room was cleaned nicely and they ladies where really nice when i ask for extra coffee. on checkout came our big surprice: i got the bill that mornig under the door and checked it and was wondering why it said i paid on the --th when i had prepaid way before that. i logged into my bank account and sure enough not only was my room booked off again ( almost $---.--) but also $--.-- per day for a total of $---.-- for my - day stay. i knew i was going to be charged with the parking and one breakfast but this was extra. so i went to the front desk and ask. the first lady there had right away a bad attitute with me and really didnt know how to help me finally the day manager came. she was very nice and truly tried to figure this out for us. she even called my bank but it was on a sunday so they where closed. anyway we finaly got the money replaced - day is later but the $--.-- a day charge that was suppose to be a deposit for damages never was. i e-mailed the hotel manager about it but never got an answer. we didnt damage anything or took anything from our room so i still can not get an answer why we never where refunded. for all my trouble i got a free breakfast but since i was an hh member before and had ask the hotel to check it but they never did that was sensless. instead they signed me up for a new membership and gave me ---- points....---- is the closes for a stay. we where on a limited budget for our trip and because of the delay with the money taken out off our account our trip was cut short we had to go straight home instead of spending a night in washington dc like we had plant. i will never prepay for a hotel i will not use my credit card on one again and i definatly do not recomment to stay in that hilton. thanks god bless lynda',not_happy
id19835,' i loved the location of this hotel very well appointed and close to just about everything. the front desk staff was very helpful and courteous our room was upgraded to a higher floor with a smaller bed. this was a very good hotel for the price and i was with just about everything...i would highly recommend!',happy
id19836,' it is a great location if you are going to see graceland. we werent but it was a great value so we stayed there and drove into downtown. the room was clean and the area felt secure. our room was right beside the staff smoking area though and it was really loud by - am. quiet through the night but sleeping late was out of the question! not near as bad as some of the other reviews suggested.',not_happy
id19837,' stayed here for four nights in november ----. the size of the room was probably twice that of a standard room in manhattan but i guess that is due to the hotel being down in the financial district. as expected it was very contemporary which was perfect for us (couple in mid-twenties) and surprisingly it was very quite at night even with the window open. the location is the trade off for having extremely large rooms for a relatively low price. having said that fulton street station will get you pretty much anywhere you want within -- minutes. overall excellent hotel and would definitely consider it when back in ny.',happy
id19838,' this hotel was nice. it was exactly what i expected very modern. we got a deal because we were there for a conference but probably wouldnt stay there for the full price. if you exit the hotel youre better off exiting the main entrance because if you go out the back glass doors you have to wade through all of the smokers hanging around the door.',not_happy
id19839,' it was not a good sign when the cashier just stayed behind a thick glass and all transactions were done through the little slot underneath the thick glass...not the nicest looking neighborhood...the rooms are bit dirtier than the typical motel -...it is very close to the airport so if you have a super early flight the next morning it is adequate for a night.',not_happy
id19840,' this hotel was perfect. refurbished recently and has all of the necessary amenities for a n.y. stay. very near to times square and the broadway nightlife. the staff was more than accommodating and the beds of course are the heavenly mattresses that are awesome . i would definitely recommend staying here and if you can be a spg member because the views from the --th floor are amazing.',happy
id19841,' the hotel was very clean through-out! we were impressed. it had been a long time since staying at a hampton inn and they really wowed me. first their rating was ---.-- (very impressive). the lobby area was very inviting. when encountering the staff they seem to make a conscientiousness effort to say hello (very rare in this fast paced world). and the continental breakfast was more than deluxe. it was a full meal -- superbe!!! and the shuttle drivers on duty during our stay (eddie n chris) were ever so patient with us - thank you!!!',happy
id19842,' i must say the service at the front desk was very good and refreshing the room i had was very comfortable and roomy and i must say the young lady that checked me in and helped me while she was on shift i felt she went above and beyond her duties to make me feel at home and i thank you and her name was yesssenia ponce avery beautiful and enjoyable associate.',happy
id19843,' i felt like a celebrity when i entered this hotel. the clerks gave me a very nice greeting as another staffer (the manager?) came out with a tray of warm cookies. my room was enormous comfortable clean and quiet -- despite being adjacent to the elevators. a few complaints: very poor lighting in the room faucets that are so forceful that they spray water everywhere (including on me) and a non-functioning whirlpool bath. i hadnt booked a whirlpool though so i did not complain. also a long hair clearly visible on one of the folded towels on the rack. back to the positives: the bed was very comfortable the a-c worked great and the shower was wonderful. i ordered room service for dinner -- it was delicious and promptly delivered. breakfast was also very good. the location is ok but not great. other than cracker barrel i did not see any restaurants nearby. in my room there was only traffic noise when an especially noisy vehicle passed. the lasting impression here is the very friendly staff.',happy
id19844,' me and my family had a great stay at the hampton inn. very kind service amazing room for a -* hotel (great beds nice decoration very nice bathroom all very clean) and good facilities ! the breakfast was included in price and was very complete. the situation was very convenient; close to downtown and also old district a perfect place for tourists. i would really recommand the hampton inn philadelphia ! ps : i attached a picture of the room to this review.',happy
id19845,' our stay at the four seasons in austin exceeded all our expectations. from the start the staff at the front desk was very professional and all our experiences with the hotel personnel continued to be excellent for our entire stay. every part of the hotel and grounds is beautiful from the amazing fresh floral arrangements and furnishings in the foyer to the lovely outdoor grounds on lady byrd lake. our room felt very luxurious and comfortable with every amenity provided. the cocktail lounge had a cozy and comfortable yet elegant feel and the complimentary morning coffee service was very welcome. i would rate the sunday brunch as the best we have ever enjoyed. all in all a wonderful experience not to be missed!',happy
id19846,' curious?? why would you spend thousands of australian dollars to stay in an astor suite at the st regis? i was!! -along with - female aussie friends i saved my money so that we could book an astor suite for - nights furing a new york visit that formed part of a - week europe and america dream vacation. so.... is it worth the expense?? everyone should live the high life and experience the st. regis! this venue didnt disappoint - but lived up to its reputation of luxury with refined understated elegance. like me if never having stayed in a venue in this price range you may be very curious what it is that a venue like this could possibly offer that would make it worth the high price? well let me try to explain our experience.... on arrival we were warmly greeted by reception and escorted to our suite -(a lovely personal touch!) where we were introduced to our butler who returned within -- minutes of our arrival with complimentary cheese and fruit platter and a steaming pot of coffee! as i relaxed on the gorgeous french antique style lounge absorbed the luxurious but elegant decor and surfed the ---+ tv channels on the large flat screen tv - all thoughts of lost airport luggage shopping and tourist attractions were put aside - one of our party opted for a soak in the deep marble tub (filled with italian aqua di parma luxury bath salts) - relaxing under the light of the bathroom chandelier while watching the large flat screen tv mounted above the bath! my other friend curled up on luxurious crisp egyptian cotton sheets with a feather pillow and a complimentary fashion magazine as our butler arranged for our luggage to be unpacked our clothing pressed and our shoes shined. within the hour we had settled and found our new home for the next - days... despite the obvious attractions of -th avenue and new york city being right on your doorstep the st. regis old world elegant charm very quickly took hold and we were reluctant to spend much of our - day visit away from the venue! the st. regis is an experience that everyone should stop to enjoy! by all means on a tourist visit to new york - perhaps stay in another cheaper standard - star hotel as a base for day trips (eg. waldorf astoria & times square marriot was also nice and great locations) - but factor into your visit a couple of nights at this more exclusive venue to allow the opportunity to stop and relax in new york city away from the crowds and the traffic and the hustle and bustle of life. do as we did and save the extra funds required -and splurge on the experience. sip champange for breakfast visit the day spa enjoy the room service appreciate the twice daily servicing of your room by house-keeping the turndown service the daily complimentary delivery of fresh roses and fruit & pastry platters and enjoy the friendly but non obtrusive pampering from the hotel service staff at the end of our booked stay we reluctantly checked out to transfer over to the waldorf astoria. during dinner that evening we reviewed our st.regis experience and realized we now had answered the question commonly asked by family members and friends who had learnt of the cost of our booking - why would you spend so many thousands of dollars on - nights of accomodation at a hotel? (aus $---- per night) how can it possibly be worth it?? as we sadly farewelled the st. regis - the answer was a clear and unaminous yes it was worth it! every aussie dollar was well spent! it wasnt really any longer so much a question of whether this famous hotel was worth it but rather - more the statement that we are worth it! everyone deserves and should take the opportunity to experience such a luxurious escape from the reality of daily living. so save up for an experience that will give you a taste of life at a higher level... as one of my friends commented - i felt really uncomfortable when i arrived....not being used to such luxury and over the top tiffany silver service! - on departure her comment was - i now feel so different - very comfortable with chandeliers in the bathroom! this experience has made me feel like a princess stretched my comfort zone my expectations and desire to achieve-i now feel like i could own the place! that made it worth it! - having had but a small taste of lifestyles of the rich and famous - might just help propel these - young single aussie girls on to greater levels of personal & career success- because we have now developed the taste for the finer things in life ! not sure you can justify the price tag??? take it from us - you are worth it!!!',happy
id19847,' this property is not as well appointed as most radissons. it is attached to massive parking garage such that it is more of a garage that happens to have a hotel on site than the other way around. however it has two significant things going for it: it is very inexpensive and well situated if you want to be in the tourist maelstrom that is the wharf. because of this its sins are forgiven. with that said this place is dingy and dark. there is a whole bunch of rooms that overlook the garage which sounds like the motor speedway. be sure to get a room away from the garage. it is loud. the clientele is there to let loose and have a good time. these are not business travelers. they will hoot and holler late at night. also there is no restaurant. no big deal given the number of restaurants near by. lastly there are no towel bars in the bathrooms. odd no? in short you get what you pay for. this is either a great bargain or a ho-hum property. depends on how you look at it.',not_happy
id19848,' it is important that you realize that there are two hotels here one a full service hotel big pool nice workout room tapas bar big lobby and then there is the bay tower. it is not next door it is at least a --- minute walk in the dark part way uneven asphalt not big pool small workout room no real restaurant few taxis if at all and a small lobby on the style of a florida lower end resort. the rooms are nice but there is a lot of things not there and it is a hike if you are meeting people or doing things in the bigger building. this is the fair building. the bigger building is better because it has the amenitities that you would expect nice pool good workout and a nice tapas bar with good wines and service. the issues are several. they will convince you that you want to stay on the side with city view. that is the side with not only aiport noise but also road noise. these are sliding doors that dont close all the way and the planes start a little after -am. be warned there is plane noise thourghout the hotel on both sides as far as the rooms the pool and the outside dining. when talking to people they smile and stop talking because the plane noise is so loud. it is funny the fist time or two after a while you just want to go inside. the service is spotty. i had to fight for a simple king bed even though i was a main speaker before --- people who were staying there and a sheraton preferred member. the maid threw out a $-- bottle of toiletries and i had to talk to security front desk and housekeeping for anyone to get back to me. i am sure throwing it out was a mistake but the bad follow up is not. this is as ok hotel and it is close to the airport i mean you see the wheel smoke from your room as you watch the planes land. so i wont go back but there are others that dont mind things like i did.',not_happy
id19849,' i normally stay at either the sheraton or hilton on -th avenue in the heart of the city. this trip i tried this new property and was very pleasantly surprised. it is only a - block walk up pike st from the sheraton. the price is much lower as is the parking charge. the full hot breakfast was great and not offered at either the sheraton or hilton. fully equipped kitchens where helpful as well. ive found a new favourite place to stay in seattle',happy
id19850,' we went to memphis in dec. ---- with my elvis crazy mom. our stay at the heartbreak hotel was ok. we booked the whole hollywood suite for - of us and it wasnt worth the extra $$$ in my opinion. there was no dvd player for the kids (i asked in advance and was told there was one in the room) the smaller side of the suite was very musty smelling. also - of the recliners in the theatre area were broken. that said we loved the convenience of being so close to graceland the staff was very friendly and we took advantage of the free hotel shuttle to beale st. if we stayed here again it wouldnt be in the themed rooms.',not_happy
id19851,' great location for a hotel. lots of local bars and restaurants to choose from. staff were polite and helpful. breakfast facilities were good with plenty of bagels and doughnuts on offer. only issue was the size of the room which is pretty small but that is nyc standard. also watch out for the nyc taxes which are included on the end of your bill. we definitely got bitten! tip: head to the bar next door for some drinks which is full of energy. perfect when youre a little jet-lagged but eager to push your sleep boundaries. the staff are colourful and the food is fantastic.',happy
id19852,' i had to book this hotel because i was attending a conference last minute and there were no room available in the area of hynes center. i would recommend this hotel to anyone who is just looking for a clean hotel this had to be one of the cleanest i have ever been in and i am very picky. the carpet was new the halls were bright and the room had nice big desks to work at. i would not recommend this hotel for anyone attending a conference at hynes. they have a free shuttle that runs however the first morning it was running -- minutes behind and it is supposed to make certain stops other people got on the shuttle and apparently tip the driver to take them to other locations therefore my stop was actually last. in the evening they are supposed to make a stop by the convention center to pick up passengers a guy stopped by i went up to get into the shuttle and he told me there was another shuttle right behind him and not to get on. well of course a shuttle never came i ended up having to cab it to and from the conference for - days. i realize they say they cannot ---% guarantee times however just not showing up? and taking people to other stops? the other thing is if you do need to take a cab they have to call one which also took -- minutes so plan that into your schedule. i also would not recommend this hotel for the fitness room-it sucked the treadmills are old a rickety and downright dangerous. the area is not one i would run in.',not_happy
id19853,' after running screaming into the night from edison next door washed up on the shores of heavenly w hotel. after phone call from travel agent in australia to kiwi night manager we were given good rate for - nights and then upgraded to a room on --th floor overlooking time square. staff could not have been more friendly or helpful. by accidint when leaving around --.-- one morning for day trip to niagara falls we left do not disturb sign on door (our fault) on return that night room wasnt made up as one would expect. rang room service who came straight up and cleaned the room.',happy
id19854,' was there for made in america festival. front desk person was nice and checked me in quickly although we arrived before official check in time. rooms were nice. beds were big and comfortable and plenty of space in both double rooms. had long ethernet cables for free in room internet service. rooms were clean and kept clean. complimentary shuttle to dinner both nights and free airport shuttle so you can catch septa right into town easily. not near any restaurants but right beside a sherarton suites and aloft and all share and suites has the best. only slight negatives was airport shuttle did take a while to arrive and hotel restuarant expensive but both were expected kinda. overall - out of - for me',happy
id19855,' my daughter and i chose the hotel for the location. that was the only good thing about it. our room a twin on the second floor had filthy stinking carpets a tv that didnt work bathroom shelf that was sloping so much nothing could be put on it a filthy cracked bath and was barely big enough to swing a cat in! a cat would have been ideal though as when i woke up at - a.m i was greeted by a cockroach on the bedside table - on the wall one in my slippers and one in my bed..................................! i complained rather loudly in the lobby to the night manager who i told i had photographic evidence. it pays to complain as he moved us straight away to a huge room on the -th floor. no more wildlife was found.....!',not_happy
id19856,' i booked this hotel for my fiance is mother between christmas and new years. after reading some very negative reviews on this site i started second guessing my choice but in the end it turned out well. the room was exactly what it should have been for the rating and price. it was clean comfortable and affordable. an unexpected perk was the generous breakfast. at check-in she did overhear some guests complaining about hot water issues at the front desk but the staff seemed to be addressing them. we later figured out that shower is labeled backwards so the hot comes out when it is set on cold. dont be mislead - all nyc hotel rooms are generally small. if you want luxury you have to pay top dollar. im sure la quinta is in other places where real estate isnt so precious are a lot more spacious. as someone who has lived in nyc - the herald sq location is excellent for shopping and exploring the city with the subway just half a block from the hotel entrance. --nd street where the hotel is located is known as koreatown by new yorkers but it is hardly the only thing the area has to offer. macy is madison sq garden penn station and the empire state are all very very short walks. my future mother-in-law was very pleased and plans to go back. this hotel is good value for the price.',not_happy
id19857,' my friend and i had a lovely stay at the stanford. close by to main attractions very convenient. the room was clean & simple just perfect youre only there to sleep! the staff was very friendly the breakfast was absolutely fine (sometimes it got really crowded but no big problems there). we are already planning our next trip to new york and we will definitely stay at the stanford!',happy
id19858,' really pretty good for the money. yes it is under renovation but the renovated rooms are clean with some nice amenities- coffee maker in room safe tv with multiple channels lotion shampoo decent sized closet and an extra pillow. the room was small but that is to be expected in new york city. i had no problems with my reservation and the front desk helped me get a car reservation to take me to laguardia. the free breakfast is nothing special but it saves a few dollars (consisted of cereal bagels danishes waffle maker hard-boiled eggs and juice-coffee). this isnt a hotel if you want something real special but it is way better than some of the options that are slightly cheaper.',not_happy
id19859,' this was our -rd spring break stay at the london nyc and it was another great visit. the service location and cleanliness are all excellent and we will definitely be back.',happy
id19860,' overall hotel was great and id recommend it. we stayed - nights. our first night i was with the room but not our view. it overlooked the roof fo the lobby but also -- trash cans and - dumpsters. it was saturday night so i thought the trash men wouldnt be there early on sunday morning. wrong! i didnt complain initially but should have. we were on the -th floor and i was awakened at -:-- am -:-- am -:-- am. we were on our anniversary and i thought the hotel should have done better. after complaining they did give us a second room which was better. it faced a building but was on the --th floor and the noise wasnt as loud (although that side has ambulances). id recommend paying extra for a high level room and a water view. i did like the hotel and the location. also eat at scampo restaurant - food and service was great!',happy
id19861,' this was a very nice hotel considering the location. having grown up in the sfv i knew reseda wasnt the best location but was pleasantly surprised at how nice the hotel was. very clean rooms and roomy. nice staff and lovely continental breakfast. the flat screen tv was a hit with my husband. the only thing that could be improved is to title your wireless internet connection. there were quite a few to choose from and it was hard to figure out which one was from the hotel.',happy
id19862,' great hotel good staff and often better rates than the comps near the airport. i have stayed three times so far and will again.',happy
id19863,' in april we had a fantastic (time square room) view from the --nd floor. this resort has everything you need from the first time you are at the valet to the friendly front desk staff. this hotel has a great fitness room overlooking times square a good breakfast buffet for your early morning start or just enjoy the night time entertainments from the lounges to their famous view restaurant or enjoy the frank sintara show at their on site theater.',happy
id19864,' what to say everything was perfect! excellent room freiendly and helpful staff and a great rooftop bar.',happy
id19865,' this was our first trip to the big apple and i was a bit nervous how it would all go. (family of - from scotland uk...we stay in a small village) i was delighted of our choice of doubletree chelsea....and eva made us feel most welcome. our request of high floor was honoured...we were on --th floor and had a good nights sleep. to begin with we did have jet lag that did effect our sleep. i looked out the window and saw a stream of yellow cabs and a view of the empire state building. how amazing was that. yes there are only - lifts but we were never really inconvenienced by this. apparently there are ----- yellow cabs in n y. --- starbucks in manhattan. (think that is what the tour guy said) - we saw lots and had lattes in quite a few starbucks! although the room was compact...it had - double beds nicely furnished and most important spotless. the beds were sooo comfy. so thanks to your cleaning team. again the bathroom was very clean and lovely complimentary toiletries. towels were super clean white and soft. the staff were always courteous and friendly towards us and you felt they wanted us to be having a good time. any snacks we had from the restaurant were delicious. french fries grilled cheese sandwich. we flew from edinburgh uk to newark international. we got the air-train then train to penn station...was easy walk to hotel. $--:-- each. train journey took -- mins. return journey - frenz? (i think was his name) was great the bell-hop guy and organised a car for us $-- including tips and tolls. service was efficient and it took under -- mins to get to the airport. the traffic was very good we left -:--pm on sunday afternoon. our flight was at -:--pm. well what can i say about new york! - we visited times square first thing last thursday and were too early to pick up our -am uptown bus tour - we stumbled on the good morning america tv studio and saw the desperate housewives men on the couch and coming out of the side tv door. my daughter age -- was totally star struck. we did the nyc sight seeing tour (- days for price of -).......didnt manage to do all the tours but did uptown downtown night tour and ferry to statue of liberty. we got off at ellis island for history lesson. ticket also included a visit to empire state building and we were so lucky with the beautifal weather. security checks very tight for ferry and empire state so will take time...we went early for -am. the ---- memorial was so sad and moving....you can reserve passes on line which are free. again tight security checks. if you are a real housewives of new york fan the downtown tour bus does stop off at zarin fabrics. unfortunately we missed our stop....wished we had got off! we were there for - nights....just so much to do so little time. we had breakfast one morning in amy is bakery greenwich village...very nice.....however please note shops wont open there til --am....we were too early for juicy couture. shops in soho were fab and a latte at dean & delucca was lovely and lovely ambience. would i go back to doubletree chelsea - yes absolutely in a hearbeat. we loved the location too. times square would be too touristy and busy for us. well done to you all! great customer service and teamwork. cant wait to return. this is a scottish saying.....back to old clothes and porridge for us (saying after a holiday) ...dream over for a wee while! the risk family scotland',happy
id19866,' i booked this hotel through a third-party site with a really great rate (less than $--- per night). i was a bit concerned later after i read a few reviews about bedbugs that had been reported at this hotel (on another travel site). my concerns were not valid the room was very neat and clean without bedbugs! :) we did however encounter an issue... on our second day i found the bathroom floor full of water and water pouring from the overflow spout in the ceiling over the tub. i immediately called the front desk and within -- minutes we were moved to another room and given a $--- hotel credit. sweet! i assume we didnt get the night free b-c i booked on a third-party site; nevertheless the hotel credit was appreciated as we could use it for any service that could be charged back to the room. i was satisfied with that. on our last day after leaving the room for several hours we returned to find a hand-written note (from kenny) apologizing for the inconvenience and a bottle of cabernet with cheese jam and crackers! super sweet! ive had issues with hotels in the past and ive never been treated this kindly. i was very impressed with the staff is kindness and swift response to resolve our issue. i would recommend this hotel! the location is great the staff is very responsive and the breakfast buffet was really tasty. i travel often and this is the first review that i have ever written. great job sheraton!',happy
id19867,' this hotel is close to the airport and to the epicenter. its much less expensive than the nearby westin or some other higher end hotels. still in the middle of a remodeling project and you can tell. the staff was friendly and helpful. the rooms were adequate but the bathrooms were a bit cramped. some people in my party were over - and the showers were not meant for that sized individual. the reynolds wrap in the elevator was a nice touch. if youre looking for top notch accomdations then pay for it. for a buck a night in this area dont hate. it is what it is. dont forget rule #- in the swimming pool dont drink the water.',happy
id19868,' i booked this hotel both through expedia.com and orbitz.com for an average of --- - a night. it is in the same building of the rockefeller center hotel and they share the lobby and reception excet that the club quarters is at the highest floors: the plus: less noise coming from the street the minus:longer time waiting for the - elevators. i stayed both ate the rockefeller center hotel and at the club quarters and my stay was better at the former. in rockefeller center hotel i had microwave and refrigerator in my room and a big lcd tv. in club quartes the view was better but the tv smaller and no other facilities. the plus is that in club quarters you have - desktop workstations that you can use. in rockefeller center hotel you have just one.',happy
id19869,' you cant ask for a better location...youre literally steps from times square...and the room itself (a two bed superior room on the --th floor) was sizeable and comfortable with a nice big bathroom. got a great rate considering the holiday weekend through travelzoo as have apparently many people on here. check-in or more accurately getting to the room was a bit of a pain. we were allowed to check in when we got there at just before noon but the room wasnt available then...or at -:--...or at -. we eventually got in about -:--. not a huge deal since between - and - we were at a broadway show but a little annoying nonetheless.',happy
id19870,' i stayed here for a very large convention. the staff handled the event impressively despite the fact that they also had another slightly smaller convention happening at the same time. the elevators did get pretty backed up in the evenings when our events let out at times making it quite a long wait to get to your floor. i did discover that if you take the stairs up to the -rd floor it is easier to get on the elevator. excellent and knowledgeable folks at the concierge desk. made superb restaurant reccomendations and gave very clear directions for reaching any destination in the city. rooms were classy large and very comfortable beds. i could hear the whirring of the elevator from my room however it didnt really affect my sleep. starbucks in the lobby does a nice job. there are two restaurants in the hotel. one serving steaks that are fabulous.',happy
id19871,' we had a great stay at this hotel. it was cleam and quiet. we visited there may -- - -- ----. we had a room on the club members floor it was large and roomy even though it had two queen beds in it. the bathroom had a roll-in shower. we would definitely stay there again.',happy
id19872,' i was really looking forward to staying at the hotel andra we usually stay at the - seasons but they didnt have anything available to fit our family during our trip. so after extensive searches i came accross hotel andra. i was promised a suite with accomadations enough for us and our - small children. our room was not ready till after -pm then when we got settled into our room my - year old son found drug paraphanalia on the floor in front of the couch. when my partner went down to talk to the manager they didnt really act like it was a big deal. my partner works for the department of justice and really tried to press the severity of a little kid coming accross drugs in our room. so after dinner we go back up to our room to set the kids up with a movie in the living room and the tv doesnt work so we all end up in the main bedroom with the kids watching a movie. instead of having the tiny amount of space we were supposed to have. the next day they offered a free movie rental which really doesnt make up for a ruined night. i was really bummed about the whole experience i really was expecting more from the staff. one good thing i can say is that the valet guys were really really nice.',not_happy
id19873,' very average - junior service. they just need a manager. too bad this is a great location and the hotel itself is very nice. rooms are quite ok and the pricing is fine. very average - junior service. they just need a manager. too bad this is a great location and the hotel itself is very nice. rooms are quite ok and the pricing is fine.',happy
id19874,' we stayed at this very same hotel about a year prior but did not experience the same top-notch service as before. i called a few days before check-in to request a king bed on a high floor. the person over the phone was very nice and even asked me if i wished to have a nice view to which i of course said yes. when we arrived to check in the person at the desk didnt say anything about the special requests i had made earlier. instead she handed us the keys for the -rd floor. i mentioned my request and she said the best she could do would be on the -th. the hotel has -- floors so to me the -th floor was on the lower half of the hotel. when we got up to the room not only did it smell slightly of urine but it had - double beds instead of the king i had requested. i called down to the desk to speak with the same person that checked us in and i explained that we had requested a king. the only upside was that she sent a bellman up to the room with new keys instead of having us go back down to the desk. we were still on the same floor but this room had a slightly better view than the other room (view of parking garage). oddly enough this room also smelled of urine. the ceiling had a water stain on it & was missing a large piece of texture which just made the room feel run-down. our previous stay just happened to be on the --th floor which is usually where honors members stay. im not sure if the rooms were not as nicely kept as the higher floors but it sure did feel as if that were the case. also we only received - full-size bath towels which seems a little subpar. the accommodations at the last holiday inn we stayed at were actually better than this hilton so i am a little disappointed. i dont know that we would stay at this hotel again except in the event that we really wanted the balcony. parking is $-- per night so keep this in mind when you book.',not_happy
id19875,' we had a wonderful time at the mark hopkins. the staff were wonderful! the doorman room service and housekeepers truly were warm and very helpful. the hotel environment is stately. the bed was comfortable.',happy
id19876,' of the three hotels in fairly close proximity to the logan airport we chose to stay in this one because it was cheaper than the hilton and it was close to the car rental. our stay exceeded my expectations. we stayed on the --th floor with an excellent view of boston. hertz is right across the road from the hotel so it was just a short walk after dropping off our rental car. best of all the walk to the t from the hotel was really lovely as it winds through a playground and a soccer field. in fact my daughter spent an hour playing in the playground on the way back to the hotel (after a couple of hours in boston). the room is excellent. we loved that there is a bedroom and a lounge room and there is a tv in each of the two rooms. the bathroom is big in working order and spotless. while this hotel is situated close to the airport we didnt hear any planes taking off or landing. it was just so quiet. the staff there are also very friendly. during breakfast one of the hotel staff offered my daughter chocolates as it was halloween. the valet parking staff is also helpful. the hotel also provided shuttle to the airport and that worked without any problems. there is not much in the way of restaurants in the area but one of the reception staff (cant remember his name but we really appreciated how helpful he was to all the questions we had) suggested a pizza place a quarter of a mile from the hotel which was quite good. i would definitely stay here again if i we go back to boston.',happy
id19877,' we stayed here as part of a wedding party. the hotel is in a beautiful location in san diego. the hotel has two sections an older section built in ---- is and new section built a few years ago. definitely stay in the new section (bay view rooms) as the older section did not look good. the hotel rooms were clean and nicely appointed. our problems were with the management. -charges on room service menu do not match what is charged. -elevators constantly out of service (we had a disabled family member visting the bride is suite stuck) & we had difficulty getting someone to help fix elevator. -air conditioning went out in building. we were told someone would be right by but they never came to our room. along with others in party we had to call --- times each to get someone to fix it. -air conditioning event was repeated the next night. -no one checked out the sound system before the ceremony (hotel is responsibility) and it ruined the event (squeaked and crackled the whole time until someone finally turned it off) -held an outdoor cocktail hour before reception but they only had two heat lamps (--+ people) and everyone was very uncomfortable. when we asked if they had more they said that was all they had. we asked to be let into the ballroom and they would not let us in. -bride is mother had jewelry in safe and it would not open. maintenance confirmed that the master codes would not open it and it was broken. we had to raise a complete fuss to get someone to cut it open. they did not want to do anything until we yelled at the manager. the hotel staff was not very apologetic. we were not very happy would never return and would not recommend this hotel to anyone else.',not_happy
id19878,' my son and i had a wonderful week long stay at the omni on our vacation. the front desk staff security food service and housekeeping were very friendly and professional. we had a bay-cityview room on the --th floor that limited the train noise and provided awsome views. join omni select guest for free wi-fi two freee beverages in the morning by room service and - presed items. i would also recommend self parking at the ace lot at k and -th for $- weekday and walk a half block to the hotel instead of the $-- plus tip valet parking that is offered by the hotel. the hotel has earned their - star rating and i would absolutely stay here when i come back to san diego.',happy
id19879,' stayed here during a convention across the street for --- to --- the price of the official convention hotels on the other side of the convention center. entire place was very clean and well-maintained. excellent climate controls in room. basic amenities including free hbo and continental breakfast. my only complaint was that there was no cream cheese for the bagels! nonetheless id stay here again in a heartbeat. super friendly and helpful staff. yes there is a homeless shelter two doors down but i didnt see any panhandling or other negative behavior. there was occasional traffic noise due to my room being at street level on the front side of the building -- i was fine with it but a light sleeper might not be.',happy
id19880,' the wife and i went to manhattan for what was to be a - night stay at ink-- on new years day. we were to miss the nye craziness. we arrived early at ink so we could get a good half day of activity in manhattan. we arrived at ink at noon fully realizing that the room would not be ready. amanda concierge at ink had emailed prior to traveling and she was working with anna when we arrived. using the kimpton in touch isecret pass word for the season we were rewarded with a room upgrade. the room was not ready but we stowed our bag and were given a nice small box of chocolate and went on our way touring. when we arrived back at ink-- tired from our walking we made our way to the room which was a sleek king upgrade with a large tub. the next morning we went for breakfast at a local diner checked out before noon(left our bag at ink) and went on a museum visit and for lunch. at lunch the wife and i tought it would be nice to stay another night. we had to retrieve our bag anyway so i said if they can give us same room at same cost we would go for. amanda was working again and i told how much we enjoyed our previous night and if they could get us room at same cost. she checked with manager and said it was possible but the room would be on an even higher floor. so we checked back in. this is the first time that we have extended a stay anywhere even though we always say that we should. we then checked out local pony bar a super microbrew geek bar a couple of blocks away(a must for beer geeks). later that evening we also worked our way up - flights to press lounge on the rooftop at ink. very sexy environment very expensive but strong cocktail. overall we have always given kimpton is - is and - is and we have now earned our first free night. cant wait to check out palomar philly. would like to check out the other nyc properties too. pro is- sleek rooms great showers wife loved tub great staff(amanda was super) join in touch for mini bar goodies learn code word for month. location(also somewhat of a con) cons- mini bar voucher- always seem to get charged and have to ask for credit after fact slow on bringing back up to room location- good central location but not my favorite nyc neighborhood(with exception of pony bay) not enough cons to take away from the stay at all.',happy
id19881,' i tend to shy away from generic corporate hotel chains but loved everything about the hilton garden inn. from the staff to the in room amenities to the view from my room - this was a great property. the breakfast was great and the general manager walked around saying hello to guests and asking how everyone was enjoying their stay. highly recommended hotel for chelsea and close to everything ny has to offer. i picked up a great deal online that allowed me to receive a macy is voucher on check in!',happy
id19882,' booked - night stopover at this hilton for a group of -- people (mixed rooms for singles doubles & triples) was a bit concerned as i only found this website after booking and some of the reviews are bad. however we all thought it was very good - it was --th august which was while rep conference was on and everywhere was busy - however check-in was very fast we were all given rooms on the --th floor which is the recently renovated one - and all the rooms were large well decorated and in good condition. the views were of the sheraton hotel (mentioned elsewhere but so what! who wants good views for night in a ny hotel?) didnt eat in the hotel so cant comment but there is plenty of good eating places within a block. also thought it was a good situation as a lot of tourist sites were within easy walking distance. someone mentioned security issues earlier but we were asked to show room keys when we returned in the evening. we did have a problems with reclaiming some bags which were left with the porter after we checked out but this was due to internal wranglings between porters & bellhops and as soon as the dep manager got involved it was settled immediately. i would be quite to stay here again - but it is probably best to ask for the renovated rooms.',happy
id19883,' good value great value clean basic good employees right off highway but still extremely quiet. by bed time lot full of cars but all visitors quiet and polite or else their insulation is the best you will ever experience. cable tv has all the channels from locals to the hgtv to cnn to espns to hbo. they lost the waffle maker for heatable waffles but all else was there for choose from. simple polite clean. slept great.',happy
id19884,' hi ........ we just stayed --------- ......... we booked our hotel on priceline - mons ago so we didnt select the knickerbocker priceline selected it for us :) .... that said - i have read all the reviews and here is our take (we are in our early -- is no children). suggestions for room requests - we requested new bathroom rooms and end of the hallway when we arrived. these are - huge suggestions to ask for. old bathrooms everybody say are yicky - ours was brand new very clean - still small but no biggy. end of the hallway - very imporant - walls are very thin you can easily hear people walking by - so i highly recommend you request this. great location as everybody says - you are right on michigan ave you come out at louis vuitton so you are close to everything. yes halls do spell like cat urine however our room did not (we were in ---) - i had brought candle and burned in our room and made everything spell yummy :) ........ we are picky picky - ritz carlton travelers however we knew going in what to look for and what to plan for and we had a great time :).',happy
id19885,' i booked this hotel by accident thinking it was as different one (long and not particularly interesting story!) and ended up very pleased with it. it is excellent value for money. my room was very large with a separate sitting area with comfortable chairs and coffee table and the sleeping area itself was also large with a work desk. the room came with free wired internet access (cabling supplied) which was very much appreciated. the bathroom was also good with a large deep bath. everything was spotlessly clean. the room was warm and quiet. the staff i came into contact with (todd on front desk and sandra (i think) at breakfast were friendly welcoming and helpful which does add so much to a hotel stay. the price tells you that this is not a luxury hotel but i think that you get far more for your money here than the price suggests. there are obviously frills you dont get but they are really not an issue. there is no coffee maker in the room (although there are water cups) but there is a cafe on the ground floor. frankly id rather have it that way and get the free in-room internet access than pay the extortionate daily internet rate that so many more expensive hotels charge. the hotel is not central and there is not too much around it (although i understand it is handy for the conference centre and chinatown) but there is a bus (no.--) which leaves for downtown directly opposite the hotel and drops you back off right in front of the hotel. it leaves every -- mins costs $-.-- for a single ride and got me from the hotel to the art institute in around -- mins. i found it super-handy and it made not being located in central downtown a complete non-issue. as well as the cafe there is a restaurant and bar. i only used the restaurant for breakfast - warning: breakfast portions are large! i ordered more items than i could eat thinking theyd be much smaller. all well cooked. breakfast is ordered a la carte rather than buffet and is reasonably priced. i wasnt in a hurry which was fine but if you are expecting a dash-in dash-out buffet option you should probably leave a bit more time than you would normally. sandra was an excellent hostess. so overall it is not a luxury hotel but it doesnt provide budget-level service or accommodation. the staff is friendlier and more helpful and the rooms bigger cleaner and better equipped than ive had in many far more expensive hotels.',happy
id19886,' i stayed at the cosmopolitan for one night earlier this week and will absolutely plan to stay there again. the location in tribeca is very convenient right at the chambers subway station on broadway. the rooms are quite small relative to the hotels where i usually stay but the bed was quite comfortable the wifi free and the bathroom new and perfectly clean. the staff was very friendly as well. some rooms including mine do not have air conditioners but that was not an issue last week ... in the summer i imagine it would be otherwise. for the cost im tempted to rate it a five-star as it is certainly a five-star value.',happy
id19887,' my husband and i spent our --th wedding anniversary at the beach at our very favorite pacific beach hotel ocean park inn. we have been guests at ocean park inn since it opened at least --+ years ago. the staff is so helpful and professional at the front desk todd the hotel engineer runs a tight ship - you should see how clean the pool is everyday - and the housekeeping staff knows how to take care of you and your room - nothing ever is missed by the staff. we will always recommend op inn - great rooms and what a view of the pacific!!!',happy
id19888,' i was pleasantly suprised by this marriott. the rooms are good sized for a downtown hotel and look as if they have been updated quite recently. the location is very convenient if not all that scenic. the housekeeping staff were among the best trained ive seen - efficient and incredibly friendly and helpful. my one complaint is that there was no minibar in the room and not even an ice bucket.',happy
id19889,' i stayed there for - long days. it was my fist time in chicago and wanted a close hotel to the main attractions so i decided to go for this hotel because it was cheap and well located. i arrived there with the flu and not feeling that good so i just wanted to get some rest and take a shower. my key didnt work properly the first time and went to look for some help. well nobody could help me because there were nobody at the front desk. i went back to my room to the -th floor still carrying my luggage! i found out this guy having a conversation with someone. instead of being there to help. he just opened me the door. the room decoration was old and needed some paint and maintenance. is like your back in the -- is. the room smelled funny because you cant open the windows. the bathroom was very simple but thank god clean even though they left the same toilet paper that probably someone else used. there was in the trash a used tissue next to my bed which gave me the idea that they dont clean that often. the tv wasnt working properly and i could only watch - channels the remote didnt even work so i had to get up and change the chanel every single time. the only good thing of the room was that the bed was very comfy and clean so i slept kind of good until the train started to operate at early morning. one of the maids were too loud! she was laughing so loud like she didnt care that there were people trying to sleep! oh! and there was a construction at the corner of the hotel! i was sick and just wanted a little bit of peace. on my second day i went shopping and when i got back my key didnt work again so i went back to the -st floor so they could change it. my bed wasnt even made and my trash was still there. the elevator almost got stuck while - guys and me were on there. their internet acess is poorly. they dont really have a good signal all over the room. the day of my check out i called the front desk to let them know i wanted to check out earlier and they said yes no problem so when i went down to check out the guy there said i would have to wait because he was busy doing things and i had a flight to phx so couldnt wait for him to be ready to help me. he said that he will fax my bills and still havent received anything yet. if you dont care too much about sleeping then this hotel could work for you. i would say spend a little bit more and have a quality treatment. the only good thing is the location. grant park is right around the corner. also the magnificent mile and millenium park but i would definetely say go for another option.',not_happy
id19890,' i spent a day at the marriott and found it to be very relaxing. a nice large room with a king sized bed that had - pillows! i had a view of the lax runway and could see the planes taking off but not hear them. the hotel has a nice workout area and sauna and - different restaurants. the only down thing about the place is paying -.-- for internet. other than that i would not mind staying here again',happy
id19891,' it is too bad that the hotel was under renovation as there were a lot of good things and i can only asume that it will be even better once the construction is finished. the staff was the best part of our stay; they really shown. everyone from the front desk to the breakfest manager were wonderful helpful and attentive. the room we had was a nice respite from the construction. clean and comfortable with free wi-fi it was what i have come to expect from hampton inn. parking was a problem several times the limited on-site parking was full. there was no pool just a small fitness room and a pleseant courtyard that was overrun with smokers. the location is extremely convenient to the space needle but requires a car or bus ride to pikes place or safeco. the breakfest was free but (probably because construction had taken over the regular breakfest area) the food was all prepackaged and not what i expected. overall though the hotel was a good value and i would certainly come back!',happy
id19892,' not sure when they received - star status but i doubt it is been checked in awhile... someone needs to reduce it because it is false advertising. we arrived at the hotel at around --:--am. check-in was not until -pm but we wanted to drop off our luggage. the man who checked us in said our room was not ready but it would be ready after -pm. he asked if we wanted non-smoking we said yes. he then confirmed that our king-sized bed non-smoking room would be ready at -pm we would just need to stop back by to pick up our room key. there was no friendly “good morning” or “have a nice day” not even a smile on anyone behind the counter. that should’ve been our first warning. we got back to the hotel around -:--pm after seeing rent. the line for check-in was pretty long and slow moving. when we finally moved up for our turn we were told that our room was not ready yet. he also stated that the room had - double beds. we informed him that was not our room as we were told the room we were to receive had a king-sized bed. we were also told that the room probably wouldn’t be ready for another -- minutes at least but that was not guaranteed. we told him this was not acceptable because we had dinner plans and tickets for wicked and we needed to get ready plus it was not the room we were scheduled to receive. he said we could use the shower in the fitness center to get ready – completely ignoring the fact that it wasn’t the room we were scheduled to receive. he said he could check us into another room but we would need to check out by -am!!! we asked to speak with a manager – he went around to the back and took his own sweet time coming back to the counter – without a manager but he said he found a room with a king-sized bed that was available. i guess it magically appeared in their system… the room itself was small even by new york standards. i’ve seen bigger bathrooms at gas stations. it was at least quiet and the pillows were comfy; however when we finally decided to go to sleep it was around -am. as i pulled the covers up my hand was stuck by something sharp. after turning on the light i found a big upholstery type pin sticking through the comforter. i called down to the desk and the night manager apologized and offered free breakfast. i declined the breakfast but since we had already ordered coffee service for the morning he said he’d take care of that. (of course when we checked out they tried to bill us for it…) the next morning someone from security came up to take pictures – but it’s pretty hard to see a little needle prick on your hand… he also “confiscated” the needle – but not before i took a picture also. also after returning that night we did end up getting a late-night nibble from the menu at the bar before heading up to the room. we ordered the maui sampler – it was unremarkable but not bad for bar food. at least the service was good – our waiter was very attentive. wine was a little pricey – expect to pay at least $-- for a bottle of wine that runs about $-.-- at the store. they may not have - star service or quality at this hotel but the price will definitely fool you. the location was good but i would not recommend staying there.',not_happy
id19893,' our first time to the inner harbor we loved it. this hotel is the location fantastic views much to see and do lots of history and the chef at this hotel knows his stuff. if you have never been to the harbor you must go we came here by luck we were in dc and decided to see something else and wow!',happy
id19894,' my wife -- year old son & i stayed here from july -- to aug - ---- via priceline. we were received by an extremely friendly front desk staff who put us in a corner room on the --th floor overlooking petco park. we were there for the beach and a friday night game at petco so having the stadium just outside our window (although we were not high enough to see into the field) it was still exciting. the hotel is - star from head to tail. the rooms are clean the beds comfortable etc. etc. etc. i suggest joining the select guest program which gave us free internet service and free coffee and juice delivered to our room each morning ( a very nice perk!) the pool on the -th floor is wonderful and popular with guests. i like to workout each morning and the exercise room here was far above average. first there is no additional cost (hello hilton take a note on that.) the equipment was in great shape and the spare towels and fruit were a nice touch. the location is on the edge of the gas lamp district which is busy hopping and full of vitality each night. there are dozens and dozens of restaurants within walking distance (although i have to recommend the hour at mccormick and schmick which is adjacent to the lobby.....where else can you get a full cheeseburger and fries for $-.-- or two fish tacos or a few other items before and after the baseball game?) the staff was extremely friendly and accommodating. the only downside is parking. the valet parking is $--.-- per day. ouch!!!! the lot across the street is cheaper but it does not allow in and out privileges so for us the convenience of getting the car whenever we wanted won out over trying to save money. also be aware that they steam clean the stadium after each game all night so it is noisy being on that side of the hotel. overall we had a great experience and would easily stay here again.',happy
id19895,' i stayed here on my own on business and would highly recommend both the hotel and the location. the room price is excellent value for money for new york. the hotel design is constrained by it being in an old brownstone building but this adds to the atmosphere. the room was not large but was quite adequate and was clean and quiet. there is no minibar in the room but there is an ice machine and plenty of stores nearby. free wifi throughout the hotel complete with a helpdesk service was very convenient. the surrounding area is a wonderful introduction to new york - very residential and feels perfectly safe at night. there are lots of good restaurants and the subway station is very close by. the helpful reception staff at the hotel recommended big nick is diner round the corner on broadway and the incredible deli zabars ( one of the best food shops i have ever seen ) is only a block further north on broadway. the diner is almost worth the trip to new york on its own for the atmosphere and excellent food. central park is an easy walk away. for knitters there is a great shop knitty city just across the road from the hotel. this hotel will be my first choice for my next trip to new york.',happy
id19896,' we stayed at this hotel for - nights with our daughter (--) and son (--) and could not fault the quality. the bedrooms were very comfortable and the beds made and towels replenished every day. the staff were all welcoming and helpful. the breakfast was plentiful and provided a good start to the day. the location of this hotel is ideal as it is on fishermans wharf near the alcatraz ferry two of the cable car start points the f line (lovely old refurbished trolley cars) and the journey into union square takes approx ----- minutes by cable car. we would thoroughly recommend this hotel and all four of us could not fault it. our room may not have had a view but we spent so little time in the rooms that it did not matter - the main thing is the beds were very comfortable and you are given a choice of pillows (soft or firm).',happy
id19897,' recently stayed here for one night and had a great experience. the staff couldnt have been more accomodating. the room was a good size for nyc with a large tv and very comfy bed. the area the hotel is in isnt that great to look at- lots of construction going on outside. the hotel itself was wonderful though and a good price for ny. will definitely come back here again !!!!',happy
id19898,' we had a very nice stay at this hotel. the staff was super friendly and the accomidations comfortable. exactly what i expected. excellent location our room had a fantastic view of the marina. super close to the airport yet extremely quiet. excellent amenities (pool restaurant full starbucks & fedex-kinko locations in the lobby).',happy
id19899,' this is a cute sweet simple and very dog friendly hotel in the ocean beach neighborhood of san diego. they allow up to - dogs with various reasonable fees you can leave your dog in your room with restrictions and there is a leash free common yard behind the rooms! as if that wasnt enough ocean villa is about --- of a block from the giant off leash dog beach and a river running trail. downtown ocean beach which is full of friendly people and dogs is within walking distance. ocean beach is a unique and mellow surf community and there is a ton of stuff in walking biking and driving distance -- this place is amazing for people traveling with or without dogs!',happy
id19900,' when we booked this hotel we knew it was a bit unusual even beyond the telephone message; that was part of its attraction. we did enjoy it. we asked for an upper floor room in a quiet location and got a -th floor room that was as quiet as you could want. not much of a view but that was of no concern. very comfortable clean with the only complaint that some might have was a lack of a desk for anyone who might want to do any work. again no concern for us but business travellers might want to check on facilities in other rooms. staff throughout front desk lounge and housekeeping were uniformly pleasant and helpful. the breakfast buffet was adequate but tended to run out of things if you came late. some good restaurants nearby. we did eat in the lounge on our last night as we were running late and still had to pack. we thought the food was very good but a bit pricey. a pleasant place for a drink with a very nice outdoor area although it can get loud. we would certainly consider staying here again; the only reason not to would be if we wanted a location elsewhere in the city.',happy
id19901,' we booked this hotel after reading the glowing reviews on tripadvisor. this was the one disappointing hotel amongst all the others that we booked in our itinerary. first the strengths: the people are nice. this is what probably drives the hotel(?) is popularity. the service aspect is great in terms of promptness civility and helpfulness. the kids loved the free snacks. the parking is useful. these are the reasons for two stars. the weaknesses: unfortunately service alone cannot drive a hotel stay. what is also equally important is how good the room and the amenities are. in our room the main bed was ok but the sofa bed sagged a lot and my son could not sleep. the bathroom door could not be locked. the microwave was not cleaned there were coffee stains. the amenities are all very old and need a desperate upgradation. the area where the washing machines are kept was filthy (management - have you even looked behind the machines ever?). the hotel(?) is an old apartment complex with paper thin walls. i could not sleep the whole night because of the sound. the hotel cannot control the road noise but it does have the option of investing in insulation. the breakfast is a nice touch but we could not find butter. the free internet did not work. (there have been previous postings on this issue - why not resolve it?) the point is simple - freebies and service is great enjoy it if you want to but this is not a top grade hotel and is very uncomfortable for a stay.',not_happy
id19902,' :our visit brought back memories of childhood stays at the same property in the ----s with modern upgrades extraordinary service and delicious food! we were tempted to skip the zoo and just stay on the beautiful resort grounds. the room decor was unique and a perfect blend of old and new with a bit of an agatha christie flair. our family (- generations) has been staying at this site (in all of its former and current modes) since the ----s and are planning to return with all - generations together next year as our experience in january of ---- was so incredible.',happy
id19903,' we ended up staying here because of the sofitel’s proximity to the grove – namely the american girl store for a girls’ weekend with my young daughter. we got the sofitel through hotwire which saved us some on the cost. they gave us a room with - double beds even though they only have to give us a room with one bed. we didn’t get a room with a view but that really wasn’t important to us. it turned out that we were there the same weekend as the bet awards. yeah parking is expensive at $-- a night but it costs that much everywhere surrounding and the valet service is excellent. they were always to help with luggage and packages. i’m surprised by the number of people who complained about the beds. the beds are perhaps different but i think didn’t find them better or worse – just different. we swam in the pool for a couple hours on saturday afternoon. while there isn’t a kiddie pool the pool itself was fine for children and the staff and patronage were child friendly the day that we went. the lounge chairs are super cushy and comfortable. we love their fresh lemon water at the pool. we dined at the restaurant simon la on friday evening. surprisingly the restaurant was not crowded when we arrived and we were seated immediately. we filled up on drinks appetizers and sides and maybe directly related our service was slow. it took forever to get the bill when we were done. my daughter and i had pedicure appointments at the adjoining spa – lespa on sunday morning. the service was superior. we were treated very well. they even brought us water and orange slices. i highly recommend using their services. we were very with our stay at the sofitel and would stay there again if we happen to be in the area.',happy
id19904,' we were aware of the us grant from earlier visits to sd. it looks pretty imposing from the outside so we were originally hesitant to book as we were travelling with my -- month old son as we thought it would be quite stifled and we would be nervous with a little boy running around. how wrong we were. from when we arrived in valet parking to when we checked out - days later we were made to feel completely comfortable and every request was catered for from evening milk in the little dinosaur cups from the excellent grant grill to the attentive but laid back attitude from the staff. great hotel. just earnt a loyal customer.',happy
id19905,' this sheraton was just adequate and unfortunately there were constant low-level irritations: the wrong room service entree housekeeping that didnt re-stock the soap one towel too few the slowest remote control with the hardest to find channel guide staff that werent quite on their game. sadly...the options right in the neighborhood arent much better. i wouldnt object to coming back but wouldnt look forward to it either.',not_happy
id19906,' the first room they gave us smelled like cat ****. the next room they moved us to sprang a leak from the upstairs toilet and soaked our bathroom toiletries and person effects and once more they had us move. they say ---% satisfaction garrenteed but these are such lies. they have no idea what customer service is the front desk person carried on a phone conversation for -- minutes in punjab totally ignoring me until hi boss came in. he then suddenly ended his conversation and became soooo attentive! what a bunch of crap. please do not waste your money at this hotel. it is not kept up the carpeting is grey with dirt and all but the last room smelled terrible. it sure was a waste of my money dont make it yours.',not_happy
id19907,' we spent an enjoyable five nights in this historic hotel in downtown seattle. our king suite was roomy and comfortable with big screen televisions in both the living room and bedroom lots of drawers even in the bathroom and an extremely comfy king size bed. the staff was friendly and efficient and our room was kept spotless. von is restaurant which adjoined the hotel had lots of charm and a decent breakfast buffet for $--. the location of the roosevelt is perfect for tourists walking distance to all the shopping you could wish for great restaurants pike place and more. the only downside to the roosevelt probably is related to its age. the elevators are extremely slow and the shower sometimes had a freeze-burn tendency. otherwise it is a grand old hotel.',happy
id19908,' we stayed at this hotel and had two rooms. we were not sure how it would be since we used expedia to get it and they did not reveal the name until after the purchase. we were able to upgrade the rooms to - beds for a small charge of $-.-- at check in. the front desk clerk tito could not have been any nicer and helpful to us! it is unusual to have such a helpful person working at the front desk! the rooms were large with a kitchen sofa bed recliner and working desk area. a simple continental breakfast is included. they also had a full menu for room service. the furniture was very comfortable and everything was in good working condition. if you are japanese or indian you might enjoy the janpanese or indian tv stations! we had a good night is sleep since it was very quiet. it is located close to just about every kind of shopping and restaurant.',happy
id19909,' i came here last spring with my boyfriend. we decided to stay here because we didnt want to spend $$$$ staying in the gaslamp quarter. the price is great but the location is ok. it is about -- minute drive from main attractions. i would stay here again.',not_happy
id19910,' stayed here for - days and initially when i checked in the woman at the desk was very warm and kind she had a whole conversation with me and even gave me some good points on where to eat and go. the room was spacious and clean although the toilet area was kind of small. everything in the room worked so bonus points for that and the breakfast was fine. as i was near the main road and not the freeway i heard less noise and had a comfortable sleep. although the nightmare began when i checked out they had taken my payment through on the night i left as they do my flight was - or - in the morning and i had left quite early on arrival to the airport i looked through my bag and discovered that i had left my ipod back at the hotel. when i had called the desk clerk and told him about my problem he did not seem so bothered refused to co-operate by saying he could not leave the desk for - mins. i finally asked a friend to pick it up for me in the afternoon and send it by mail for me on arrival they had informed her that they would not give it to her on the grounds that i did not pay for my last night there. they had not informed me of this information and gave my friend grief about this refusing to give my personal belongings and holding it as a down payment. is this a hotel or a loans sharks hideout? my tip for anyone staying here would be make sure you check you have all your belongings before you leave and stay there for just a few nights.',not_happy
id19911,' my husband surprised me with a night out and when i saw it was a towneplace suites i was a little aprehensive. the office is a little hard to find and not very well marked but the staff was friendly and helpful. the pool has an open bar fence so you can see it from the parking lot and from what i could tell the pool was clean but not very big. there seemed to be enough tables and chairs for lounging. you have to use your key to get into the building where the rooms are so very secure feeling in the middle of a big city. the room was very clean and nice smelling and very roomy. the shower-tub was nice and big with fast hot water. good breakfast with waffels fruit cereal bagels and of all things biscuits and gravy! the staff restocked the breakfast goods fairly promptly. overall i was very impressed!',happy
id19912,' this hotel is something really special: so colourful with palms and an inviting pool in the courtyard. the hotel is located near lombard street but not too close to get its noise. the breakfast is served in the courtyard (one critical point: there are not enough chairs when the hotel is full). the location is perfect to discover every sight in san francisco.',happy
id19913,' we stayed at the belleclaire hotel from nov --th---th inclusive. on arrival we were greeted with friendly check in staff and a smile! we booked a shared bathroom economy room (---) which i would recommended as this room was accessed only by a swipe card through a locked door and then our room door. which gave us a sense of added security. although the room it self is very small - it was cleaned daily and quite ok for a short time. the bed was comfortable and the fridge and basin in the room came in quite handy. we also got fresh towels ( which were abit rough but hey) at least they were clean. also got fresh soap etc everyday. the location is perfect. as we found some great restaurants and a lovely homewares store across the road ( if you like decorating!) we found the diner to be nice.. the desserts were great! but there is a better place called cosi - just opposite the hotel who make a great pizza and salad! we also liked the fact we could walk to central park ( would recommend a horse ride $-- us for --mins but worth it) and make use of the --th street subway. they leave every few minutes and are safe way of getting around. ( we never really travelled at night on them though) i would definately stay again in the shared room - as we never once had to wait for the bathroom! the shared bathroom was clean and there was never any mess after someone had used it which was nice. i would also suggest making use of the hotel safe in storing your valuables etc.. just ask down at the front desk. overall i found the service to be great and the staff attentive. you just have to think the belle claire is not that flash but it is neat and tidy and after all you are in new york and you want to get out and enjoy the city! we had such a great time and found that it is quite easy to get around and the belleclaire was definately a great base. i would stay again.',happy
id19914,' i stayed at this hotel for about ten days after my lease was up on my old place and i was awaiting to move into my new place. this place is great the people are very friendly and helpful. the rooms are huge and very clean. for the cost it is a great value. the only drawback is the location but if you intend on visiting the valley then this place is a great choice. the employees are there to help and will do whatever is necessary to make sure that your satisfied. on one of the nights the single and double bedrooms were completely booked however since the front desk clerk recognized me as a previous visitor he offered me the presidential suite at the same discounted rate my previous one bedroom was. you are not going to find service like that in --% of hotels. highly recommend!!!',happy
id19915,' stayed here as part of a conference and extended for a mini vacation. jay one of the bell hops was extraordinary. some might see the hotel to be a bit out of the way for touring nyc but we found it easy to travel to and from and a respite from the hustle and bustle typical of the rest of the city (this will probably change once the trade center is rebuilt). highly recommended!',happy
id19916,' we stayed at this hotel for the first two nights of our honeymoon enroute to hawaii. i must admit the hike from the powell street bart station is quite steep. these two midwesterners werent expecting the - block climb that gets progressively steeper to california. (in fact california is on top of the hill so there is no further climbing which is good and bad) the hotel was awesome. i mentioned we were on our honeymoon and despite using priceline they upgraded our room to a king size room on the -th floor. we saw signs for the on-going construction and unless you were at the hotel during the day you probably wouldnt notice it. the room was probably one of the nicest weve ever stayed at. the bed was one of the plushest beds wed seen. it was so comfortable we regretted not staying in this city and in this hotel for longer. the bathroom was also very nice and the bathrobes were an excellent touch to the hotel. one nice service the hotel offers is a free private car service to local locations between -am and -pm (i believe those are the hours). we used the service once waited for about -- minutes and they dropped us off at the correct location. the driver was friendly and knowledgeable. we used the concierge to help us find a post office to mail a few items home before making our trip to the middle of the pacific. they were accurate in telling us there was a post office but failed to tell us that the location was for pickup only. we had to walk another --- blocks to another post office. (luckily there wasnt a hill to climb or id be pissed) i would rate the service average at best. wed stay here again in a heartbeat. our memories of this hotel will not be forgotten and id even consider booking directly with the hotel in the future.',happy
id19917,' excellent location for fishermans wharf and for access to all the sites of the city. the hotel is functional and clean but lacks any luxury the rooms are fairly basic and the bathroom tiny. reasonable value for money.',not_happy
id19918,' we are marriott people i own some time shares and stay at a marriott when we can. this is nice typical level - marriott property efficient check in clean well appointed rooms. it is location in times square is great if you are going to the theater in nyc. i was puzzled why the concierge lounge ws closed on the weekends so i deducted a point for that.',happy
id19919,' hilton garden inn del mar is a very nice hotel. great facilities such as a gym and the pool was fantastic.. the breakfast was very good food with a large variety to pick from. it was not too far from san diego city which was a bonus..(-- minute drive.) front counter service was good but i have had better. the food we ordered for room service was fantastic. very tasty and fresh food but once again service was average as the guy who delivered the food had an attitude so i only gave minimal tip.. the beds were the most comfortable beds i have ever slept on in a hotel. i would recommend this hotel very highly but dont expect super service it was probably the most disappointing service we received in any hotel on our trip. having said that the service was not bad it was just that other hotels were really fantastic..',happy
id19920,' this hotel was the most centrally located anyone could ever ask for. it was right in the mist of everything everywhere for everybody. the room was great clean not large but very accommondating. the price was excellent. the air conditioner was great too. no problems with this hotel at all. i would highly recommend it for anyone wanting to sight see in new york. it was close to the subway. close to the bus tours. just a wonderful location. when we come back we will surely try to get a room here again we feel like it is the best. thanks again for the facility and we would definitely recommend it to anyone.',happy
id19921,' my boyfriend and i were looking to do something very romantic in manhattan. we are residents of new york city and thought it would be fun to get away at a nice hotel in the city. we chose the hudson hotel near the columbus circle area. everything about our stay was perfect it made our first valentine is together that more memorable. we checked in on a saturday afternoon at -pm. we were helped by hudson regional guest experience manager ms. shacazia brown. she was very pleasant knowledgeable and all smiles upon our arrival. she made us feel very welcomed and seemed thankful about having our business. we were checked into our room within - minutes. she gave us a brief tour of the hotel is library bar hudson bar and restaurant area. she knew in advance that is was a special romantic weekend and presented us with chocolates and a bottle of champagne in our deluxe studio room. the decor was amazing- dark hardwood floors with white and silver steel furniture. i must have said at least three times during our stay i want to live here . instead of visiting the moma we ended up taking a nap for two hours after feeling how comfortable our queen size bed felt. after we returned from dinner we had reservations at the library bar near a fireplace. it was such a romantic setting for celebrating our love. we relaxed for an hour and went back to our room to freshen up. we had --pm reservations at the hudson bar and were seated immediately. the dj played great tunes all night as we sipped champagne ate strawberries and danced. the party was filled with people of all different ages and cultures. it was nice to be in a different atmosphere for a change. we ended the night sleeping like babies in our comfortable bed. the next morning we had breakfast at hudson is beautiful rustic style restaurant. the breakfast selection was divine and my palate was extremely satisfied. upon check out the next morning we were greeted and checked out in -- seconds. as we left the hotel my boyfriend and i smiled at one another and agreed we must come back for another visit very soon! the hudson hotel is definitely a wonderful choice no matter what the occasion.',happy
id19922,' this is a great place to stay in the city. it is all inclusive so you dont worry about being charged for breakfast or internet. you can walk to everything but taxis are right outside the door if you want one. the staff is helpful if you need anything. not luxurious but nice enough landing place for business or pleasure when youre in ny.',happy
id19923,' just returned from this hotel the day before the storms hit. the room was clean and comfortable. the location was excellent. the staff on the desk were friendly and would answer any enquiries. we did not encounter any noise problems as other guests seem to have done. all in in it was a good choice for a clean comfortable room - with facilities inluding a safe coffee maker but no milk only whitener iron and board and a pretty decent hair dryer!',happy
id19924,' went to the city for one night with my -- year old daughter. needed a hotel that was safe clean and in a good location. this hotel was perfect. we got a king room with aaa rate and it was very affordable($---). check in was easy hotel was immaculate! got back to the hotel after midnight and was hungry found a market around the corner that was open and had hot food. would love to come back with my family another time. i highly recommend it!!',happy
id19925,' stayed here to attend a conference. i often stay in marriott hotels when i travel. i wish i would have stayed at another marriott. location is good not as close as other marriott properties to the hynes convention center.rooms very small-i felt like i was in my old college dorm room. no bathtub. noisy-i was on the --th floor. i have not been in a hotel where i could so clearly hear people in the rooms down the hall. about the temperature- very cold at night and then bam..the system is turned off by the hotel in the am. by --am i could hardly breath. i know it had to be close to --+ degrees in the room. i called the front desk and was told that the hotel turns off the air-heat from am till -pm. i paid how much to suffocate? i was offered a fan if one was availble...i could not stay any longer and had to leave to get air. i would recommend staying here if you are a person who likes to sleep or sleep in late. i stayed at the hotel commonwealth - years ago while vacationing and needless to say i was wishing i had stayed there on this trip.',not_happy
id19926,' this is our third trip to ft. worth for the main street arts festival and we have always stayed at the embassy suites in downtown. we would not stay anywhere else. the staff are excellect and each person ive encountered has always been warm and friendly. the hotel is easy to get to from anywhere. valet parking is available for $--. i know some people just hate to pay for parking but when downtown it is the only way to get rid of your car. and i dont mind paying for the convenience. you do not need any transportation when in ft. worth. everything is within walking distance. the hotel has plenty of valets standing by so you never have to wait. the lobby area is small and can get crowded but plenty of staff are always available to make check in-out quick and questions are always answered with a smile. there is a wonderful starbucks cafe just inside the front entrance with a lovely sitting area. the hotel offers a large bar-lounge with windows looking onto the street. we stayed on the -th floor and im assuming each room is the same with two rooms two large flat screen tvs mini refrigerator microwave and office area. the bathrooms are not glorius but sufficient. i felt very comfortable in the suite and it was modern and clean. the hotel offers a business center that is excellent and quite large with two pcs large work area and lounge for just sitting with your laptop. has everthing available for your business needs and is free to use. there is a manager is reception at night and full breakfast in the morning. located on the -th floor with plenty of seating and large windows. both excellent and again free!! the fitness center is equipped with several cardio machines and a full set of weights plus an inside pool.',happy
id19927,' we stayed at the sohotel for eight days in the beginning of december and were fairly satisfied with the hotel. we booked a category e room and the room was surprisingly large and clean. make sure to get a room away from the lobby though! the doors will let any noise through and especially room no. --- and --- suffer from the noise caused by the front door slamming guests chatting in the lobby the lobby phone ringing e.g. another inconvenience was the water pipes. it seems that the heating season may have begun during our stay. anyhow a couple of days into our stay the water pipes and the radiator began making squeaking bubbly and really loud noises late at night! taken together i would definitely recommend the sohotel to students and budget travellers. it is value for money and it is really well situated in chinatown close to the subway restaurants and buzz of new york city.',happy
id19928,' a friend and i stayed in this hotel when we were in jacksonville for a concert. i always agonize over choosing the wrong hotel so i spent a lot of time looking around for the right one. i settled on candlewood because it was in a good part of town offered smoking rooms was affordable (i believe i paid $-- total) was pretty close to where we were going and had easy access to the interstate. the front desk people were very nice. we were given a non-smoking room by accident and the lady was really nice when we went back to get the keycard recoded for another room. the hotel has three floors; the smoking floor is up top so the other guests arent bothered which was okay with us (there is an elevator of course). there is a small commissary-type area; there is a lot of food items available both non-perishable and refrigerated food and drinks. it is on an honor system so you just fill out a slip and they charge it to your room upon checkout (or you can drop cash in the slot). we got a coupon for two free cans of soda so that was cool. there were also a small laundry room and small workout room that we didnt use. the hotel seemed pretty new and was in a safe area. it was a bit confusing to get there on the way back after the concert but we figured it out pretty quickly. there were a couple things about the room itself that irked us though. the bed and pillows were really not comfortable: the bed was too firm and the pillows were down or something and were really flat feeling. they did have a little sign in the room stating they would change out the pillows if we preferred fluffier pillows or whatever but after the concert my ears were ringing and i just wanted to eat something (easy mac from the commissary!) and get to sleep so i didnt worry about it. the air conditioning was pretty annoying. i set it at -- so the heat kicked on to warm the room to that temperature then the air would kick on when it overheated the room. the thing was constantly kicking on and off and it was loud enough that i had to turn the volume up on the tv which made me worry that i was blasting it and the neighbors would get mad (they didnt). the walls are a little thin but you cant make out words or conversations just muffled talking sounds. the suite had a small kitchen in it which was cool. it was stocked with dishes and cooking utensils-pots-pans-corningware so if we had been staying for more than just one night we could have saved some money by eating in. the tv got plenty of channels hbo included. the hotel does offer high-speed internet but it is not wireless which made our hearts sink a bit when we both pulled out our laptops (only one hard-line). they gave us a ticket to rent a dvd for free from their library but we got back too late to use it (they close the front desk at --pm if i remember correctly). all in all it was a good safe affordable hotel. i would definitely stay there again.',happy
id19929,' my husband and i just spent the holiday weekend visiting family in philadelphia. i am a frequent international traveler who enjoys a luxury boutique experience. though this hotel is in a unique building in the heart of philadelphia it is a - star hotel pretending to be a modern euro-chic boutique. overall it was fine but little details were overlooked making for a rather mediocre experience. pluses: the rooms are nicely decorated. the staff was courteous and willing to help. bathrooms were clean and bright. minuses: there were stains on the carpet and dirt and dust underneath the bed and on the bed rails. the executive king room i stayed in had no bathtub; i was told (after checking in) there were no bathtubs except for in the double rooms. this was especially disappointing given that there is no spa or steam room on the premises. i also thought i could use the executive room to get a little work done but the desk was too small and oddly shaped for work. the mini bar immediately charges you for anything you remove which would be fine if you could tell what kind of wine was available without removing it. the tv remote did not work and there were a very limited number of premium channels (hbo can be found in even the most basic hotels but not here). the valet parking was absurdly expensive even for a big city dweller. the lobby bar which you encounter before even seeing the concierge or the reception desk has a continuous mix of peculiar and slightly grating music and closes too early. i recognize that most of these complaints are small but they add up to a disappointing experience that did not meet my expectations.',not_happy
id19930,' we stayed at your facilities on ---- thru ----. we have to check out immediately in the morning finding out that my children we bite by bed bugs. this place is loud. we have our neighbors slamming the door next to us. the front desk was not helpful at all.',not_happy
id19931,' convenient location. clean rooms. friendly and helpful staff. my room was next to the mechanical room for the elevator which makes for a very noisy room. upon my request i was moved to a quieter room. although i am unsure why i wasnt given the quiter room first. seems to me that a guest room next to the mechanical room should be the last to be used. small concierge room with incredible view.',happy
id19932,' if this hotel were cleaner and updated with relatively new room furniture it could actually be kind of fun if what you are looking for is an eccentric retro hotel in la. as is the place feels like your weird uncle is if he were a cheap dirty chain smoking swinger from the --s. we stayed at this place on our way to san francisco from san diego. all the other hotels in la were booked at the time likely because obama was in town fundraising. what enticed me about the place was the pictures of the half-sized olympic pool with deck chairs around it. but trust me the pictures are misleading. when my wife an i arrived i was told that i wouldnt get a smoke-free room because i had booked through a third party. arguing was pointless i soon discovered. the staff promised to provide an air purifier but it never came. the enticing pool was made useless by about -- splashing teenagers who must have been there as part of a school or church field trip. they wouldnt have bothered me but my wife was really looking forward to relaxing poolside. apparently the pool is open to the public as well which doesnt surprise me. what is most disappointing about this place is that when it opened -- years ago it surely was a lot of fun. but it is in disrepair and poorly managed.the rooms are tired and unclean at least ours was. the mattress was spongy the furniture was nicked and scuffed on the edges the carpet was worn and stained in spots and the whole place wreaked. it is the kind of place where as a guest you are forced to make tough decisions like whether to sleep in your clothes because the room feels icky and would likely blow up if a blacklight were illuminated in it and whether to leave your balconey door open because you want to breathe freely but dont want to be robbed while you sleep. (see other reviews for stories about nocturnal theft and bedbugs.) do yourself a favor and skip this place unless you want a colorful story about that time you stayed at the sportsmen is lodge in la.',not_happy
id19933,' this place is a great deal for a no-fills overnight. convenient location clean rooms and friendly helpful staff make this a winner. any type of internet connection costs extra (either in room or in lobby) but we didnt need to stay connected on our overnight. booking on-line on their site gave us the best price. we requested rooms next to each other and they did us one better by giving us connecting rooms. no great views (room overlooked inner courtyard parking area) but they were quiet. thornton is restaurant just a very short walk up the street serves a good breakfast. be aware that the showers are short - at about --- i fit in but had to duck down to wash my hair. my -- son would find it difficult to stand up in the tub.',happy
id19934,' youll be on the campus of the university of washington. it has a fun --s dorm-like feel with bright colors and formica furniture. it has a hampton inn-esque breakfast so you get to interact with your dorm mates. the rooms are spacious and clean. wifi and parking are free. we didnt use a free shuttle into downtown but that wounded promising. we were here on a busy weekend with pike-downtown hotels going for $----$--- a night. we got this at $--- definitely a great deal.',happy
id19935,' newbury guest house we would definitely stay here again; not only was the room comfortable and roomy it was very clean the shower hot and we really appreciated the easy to use safe and you can’t beat the location. the staff were very helpful in guiding us to good restaurants (all nearby) and we loved walking down newbury street for ice cream coffee the corner market and deli. it is a good place to people watch and seems very safe at night. the le voile restaurant on the lower level was also excellent and most of the staff were from france which made it all the more enjoyable. we also appreciated the good breakfasts (included) at the attached le creperie though they could have varied their offerings a bit from day to day. this also seemed to be a popular restaurant in the evening. we took a cab from logan airport to the newbury and after that walked everywhere except for the use of the oldtown trolley which will get you to all the important historic sites (for two consecutive days). when we were ready to leave for the cape our hertz rental car was only a - block walk and we set aside time for a starbucks coffee on the way. we thoroughly enjoyed our trip to boston and the newbury guest house and want to return.',happy
id19936,' this is my first review. we were so excited to stay in this hotel. i didnt care that it was small. we got our keys went upstairs turn on the light and bam! huge cockroach on the floor. i ask my girlfriend if im seeing things so she goes closer - the thing starts running fast so it was very much alive. we go downstairs for a refund and we had to fight with the man at the front desk to get one. he never apologized - not once. i might have actually forgiven them if they had shown the least bit of customer service but no. his first suggestion was that they spray the room. we were appalled - they werent even going to move us initially! as though we paid for a night in the hotel to hang out with dead bugs and toxic spray. then he offered to move us but by then we were disgusted with the hotel is service we refused to pay to stay there. we finally got our refund (trust me ill be checking my credit statement this month) but not without him acting disgusted with us and telling us well if you want to go home then fine. if this were any other hotel they wouldve comped us a room for the night at the least. even hed apologized at any point i might not have written this review - but there you have it. a cockroach in your room is disgusting - but the customer service was even more disgusting than that.',not_happy
id19937,' we have stayed here several times. we like to travel to the easton shopping area a lot and usually stay for two nights. we feel it it is a decent place to stay without a high price. we have never had any trouble with staff..checking in..being overcharged..or anything like that. my one suggestion is just to get much better ventilation in the bathroom. it is so hot and steamy in there after someone showers it is impossible to get your makeup and hair done without being wilted.',not_happy
id19938,' everything we needed was located in this area and this is the second time we have stayed here we like this location and the rooms are clean and bed is comfortable we would like to stay here again on our next trip to san antonio',happy
id19939,' i dont have that much to add to all the deserved praise the omni has received. we got a $--- weekend rate which we considered a fine bargain though $-- for parking was steep (the family couldnt agree to park on the street as some other people posting had done). my wife and daughter enjoyed the pool very much and could actually swim in it unlike so many hotel pools. i was able to walk from the hotel to both the downtown standard (for early morning coffee since it is open ----) and little tokyo (for dinner). the latter walk took us through a few blocks mostly comprised of parking lots which my wife and daughter complained about mightily but (on friday night) there were always at least some people around and no suggestion of danger. (we took a very short bus ride back). we also walked to a very pleasant cafe-wine bar--open - days--at -th & main in the old bank renovation project. the omni is also literally adjacent to the main part of the museum of contemporary art (moca) as well as the other atractions folks mentioned. the omni is clean and quiet and smoothly functioning almost unreal. we asked for a high floor they got us onto the --th though it didnt quite get over the neighboring highrises (but kudos for having a --th floor). not a lot of character to the hotel perhaps but very very nice.',happy
id19940,' i travel to sf a lot for work and have never stayed at this hotel or even heard of it. i was recently in a wedding that was at the marines memorial club hotel so we stayed there with the rest of the wedding party. pros: location is perfect right in union square. quiet and cozy rooms. amazing free brunch for all guests. restaurant is on the top of the building with spectacular views and even better food. this was a nice surprise; we had brunch there every morning! cons: it is just as expensive as the nicer hotels in sf. no bell man to help hail cabs etc.',happy
id19941,' had an excellent time in new york. stayed at the hotel for - nights. no complaints here. room was clean. staff was friendly and beds are soooooo comfortable. new york is a diverse city and i recommend a visit just to experience the many cultures that live there. had an excellent time and cant wait to return to so i can continue the experience.',happy
id19942,' as a loyal starwood business traveler i didnt hesitate to book the sheraton suites. i will hesitate next time. i have always had good experience at sheraton suite properties but this one needs a lot of help. first the location while right off the loop highway is poor--loud traffic noise from the room and major rush hour traffic on the one way side road that the hotel is on. it took me -- minutes to drive from the intercontinental one block north to the sheraton driveway at -:--pm. when i checked in (which took -- minutes as the clerk did not know how to use the computer software) i was not acknowledged for my gold status whatsoever and given a key that didnt work. after a long day of travel it was not fun to have to return to the generally inept front desk clerk. the restaurant is very average--omaha steaks...my second time staying a hotel with this restaurant and the food tastes like the food you get at the retail outlet--room service is mediocre at best (i ordered crab stuffed shrimp and forgot to order a drink...they did not ask if i wanted anything to drink so i had tap water from my bathroom sink). the beds are not typical starwood beds...rather they are hard as a rock. my housekeeper was fabulous. the rooms are very dark even with all the lights on. service was very inconsistent throughout the stay--either very good and very responsive or not caring whatsoever. im going to try another hotel my next stay--probably the aloft. not here again.',not_happy
id19943,' we really enjoyed our stay at the hyatt regency chicago. we requested a room on a high floor (this being our first over night stay in chicago) and we were given a room on the --nd floor. the view was amazing!!!! the beds were very comfortable the room and bathroom were very clean. staff was pleasant. we had shrimp cocktail and a big margarita at big bar in the hotel... and it was soooo good! highly recommend! the location was also very good... just down the street from michigan avenue and all of the shopping. i would definitely recommend this hotel to anyone.',happy
id19944,' we stayed at the hampton for - nights in august. following a flight from the uk we arrived at the hotel tired and hot. we were greeted warmly and felt at home straight away. reception usually had a large bowl of apples and fresh cookies available at -pm (did go quickly though) - a nice touch which the children looked forward to. we had a room on the -th floor facing -th avenue. good to people-traffic watch. could be traffic noisy at nights - but not really a problem. room was comfortable and clean. beds very comfortable. good selection of channels (over -- - including disney). the complimentary breakfast was fine. cereals muffins fruit juice fresh fruit yoghurts bagels cake porridge etc. also one hot choice a day. this was different each day and included waffles sausage a breakfast pizza eggs etc. the area was always been refilled and kept clean by an excellent team free usa today as you went into breakfast. small gift shop and vending machines for soft drinks. ice machines also. there is a small supermarket next door a food emporium across the way and a whole foods store and other shops around a -- minute walk. you are around a -- minute stroll to central park - minutes to times square subway across the road and taxis always available outside. all in it was a great stay and i would certainly stay at this hampton inn again.',happy
id19945,' we stayed here when we went to see the baltimore orioles play the yankees!! the hotel was only a couple of blocks away from the field and a very short distance to the harbor.',happy
id19946,' this hotel was absolutely beautiful and the service we had was first class! the concierge service was impecable! anything we wanted to do they would make a call or go online and book for us. we didnt have to worry about a thing! i would definitely suggest this w to anyone....and well definitely be back!',happy
id19947,' we had over --- room nights with our group there in late january ---- and it was great. it marked the fourth event weve had at the courtyard and theyve been awesome. would highly recommend them especially if you are in town for a tradeshow. but ive stayed there non-work as well and the treatment was the same.',happy
id19948,' i spent about - days here during a convention and it was a nice stay. i found the hotel staff was very pleasant and helpful but it is definitely an older hotel. the bathroom although relativity clean it had several apparent repairs that were visible along with some areas that were not so clean. the toilet had a drainage issues and i was afraid to flush more than a tissue down it. housekeeping forgot to leave towels after my first night and basically only made the bed as the wastepaper baskets were skipped a couple of days. i guess i was expecting a bit more from a crown plaza because i have stayed at hotels less than half the cost that had a much more modern room facility and housekeeping was a bit more sharp',not_happy
id19949,' good place to stay in dc. nothing is cheap in the city. this is a nice enough hotel in a good neighborhood. no complaints at all. metro multiple restaurants and a safeway within a - block radius.',happy
id19950,' choosing this hotel must depend on what you wishes for and expect af a stay or a vacation. the staff is super nice friendly most helpful and in goog spirit. the standard of the hotel is fine and when you step out the door you are there in the middle of everything when we were there a constuction drilling made much noise and in the evening and night they went on for - nights until - am and one night until midnight. not pleasant but the hotel complained and did what they could. the only serious negative thing was taht we were - people and the room was very small too small and there are no storage what so ever a small small locker and no shelfs and no room under the beds for putting your luggage so - people - large bags and all the stuff you buy i ny is not a goog combonation at all i might stay here again being - people and at this time of year would not stay here in the summer try the air-con once and it was very noisy. but again the overall standard was good and the staff very very helpfull',happy
id19951,' the conrad has well-deserved trip advisor rating. my wife and i stayed at the conrad based on the reviews that it had received on trip advisor (we were particularly impressed by management taking the time to respond to comments that were left by past customers who had written reviews). it goes that without saying the location is second to none. however in my view that in itself is not a reason to stay at a hotel. the service that we received was second to none as well. we received a wonderful greeting when we arrived from both the rush street entrance concierge and at the -th floor check-in counter. we arrived before noon and our room was already prepared for us. additionally because one was available we were kindly upgraded to a room with a view at no extra charge. in my opinion even for an additional charge an upgrade that provides a view of michigan avenue would be worth while. the room was immaculately clean the cleaning staff were polite and friendly and the wi-fi was reliable and free. there were no coffee-making appliances in the room however at the restaurant entrance on the -th floor there are two large urns (caf and decaf) waiting for you. as with anything establishing human relationships is key to any positive experience travel or otherwise; this is obviously a recognized fact at the conrad. our next stay in chicago will once again be at this fine hotel.',happy
id19952,' in the last stop of our family trip (more than -- days and stayed in over -- hotels from hilton-sheraton to comfort inn so i can compare these hotels subjectively) we stayed at new yorker hotel for - nights. i wanted to treat my parents with a comfortable stay and good service from the famous new yorker hotel before they leave (i live locally) but the result was a huge disappointment. here are the key points: pro: good location near penn station and other attractions in downtown con: -. extremely tiny room bed facing the bathroom with noise and smell gone out easily -. no lock on the door of bathroom which is just ridiculous -. constant machine like noise from outside or upstairs (not sure of the origin) and from hallway -. water get hot or cold suddenly in shower -. several bedbug-like bites after the first and second night stay (after the first night i thought maybe it was not from the hotel but after another night of sleep and new bites found it seems very likely there were bugs in the room) not very surprising given their history of bedbug reports -. no refrigerator in the room no coffee machine until asked and worst of all the rude attitude of the front desk they just did not care about the room quality issue and were very arrogant and indifferent none apologies heard from them. i regret deeply the choice of hotel especially given my parents did not get a good rest before their long journey. for myself this travel experience is just a beginning much more will come as i grow elder i cannot and will not persuade other people about the hotel choice but one thing is for sure the new yorker hotel has just lost a customer forever.',not_happy
id19953,' wonderful hotel - my only comments - note if you have a bay cannery or park view there might be a noise issue during the day. interior rooms only look out on the other rooms but they will probably be quieter. all in all - completely fabulous - very responsive staff beautiful room and great decor. will always stay here when i visit san francisco!',happy
id19954,' we were very pleased with our stay at the vagabond inn in san diego. the room had just been freshly renovated - new carpet beds fridge microwave coffee maker bedding etc. everything looked warm and inviting. we were traveling with two dogs which usually presents a problem. not here though. our dogs were welcome and i might add at no extra charge. there is a nice dog walking area behind the motel. there are also two swimming pools and a spa on the property. the room rate was very reasonable considering comparable accommodations in the same area. this location is central to most of the san diego attractions including the dog beach at mission beach. we had a great time and thank the friendly motel staff for making our short stay a pleasant one.',happy
id19955,' the knickerbocker is a beautiful hotel. we visited for a short - days for leisure before the holidays.we arrived in chicago at -am were planning on dropping our bags with the bellman until check in at - but they suggested we check in first; so we did our room was ready and we were able to go up and settle in way before the check in time. the staff is so friendly and helpful the office clerks bell men bartender and maids. the room was clean well-kept nice flat screen tv and beautiful renovated bathrooms. a little small but fine for how long we actually spent in the room. wed stay here again if we make it back to the windy city. location is great as well a short walk to bus stops and stores.',happy
id19956,' my wife travel regularly and have been to ny several times in the last two years. we found the cassa hotel and residences on a discount website but still paid just under $--- for a standard room . we spent - nights and have the following comments: positives - the location is exceptional with close proximity to theaters and shopping. - the staff was very pleasant and helpful - the linens and mattress were above average - the bathroom was exceptional negatives - the room had one double bed instead of queen size. we are not large people but feel that a good hotel room should have at least a queen size bed to offer (even in a standard room!). when we asked for a room with a queen size we were told there would be a $--.-- a night upgrade fee. really!! - there was no dresser in the room only a wardrobe which also contained the mini bar room-safe an iron and ironing board and allowed you enough room to hang a your shirts and pants. it also had little cubbies to roll up your all other clothing. basically you have to live out of your suitcase. - it is been a long time since we have been given a room without a coffee maker of any kind. this is a basic amenity to us. when we queried this we were told that we can order coffee from room service for $-.-- per cup! overall the location makes up for a lot of the deficiencies but there is significant room for improvement.',not_happy
id19957,' we stayed at this hotel in april ---- and had booked through hotwire. on the website we chose a three star hotel unfortunately we got coast gateway hotel. this hotel is older and the staff is not very helpful. we were not impressed upon arrival but chose to stay the night. our truck was broken into and personal belongings were taken and the staff didnt care at all. they simply said call the police no sorry they didnt even offer the phone to call the police. after to speaking to staff at a nearby restaurant i was told the area is not safe and vehicles get broken into often. the hotel has no securtiy and no video cameras outside. the staff being so cold and uncaring made the situation much worse. i would never book this hotel and i would be careful when booking on hotwire.',not_happy
id19958,' we found the chancellor hotel on trip advisor and discovered it was a great location for our visit to san francisco. the staff were friendly and helpful (especially after we had to modify our stay) and our room was modern very clean and well appointed. there is no coffee in the rooms but the complimentary coffee and cookies in the lobby more than made up. the location is great for getting around the city and if you are driving (as we were) there is a convenient parking lot less than a block away (we took the parking option with the room). there are plentiful restaurants and chinatown is a short walk away. the bar-restaurant in the hotel is fine if you dont want to venture out upon your arrival. also id recommend you use the tour desk in the lobby they were very helpful and have some great ideas. if you want quiet room get one at the back but we were offered this upon booking.',happy
id19959,' stayed at this hotel for - weeks for business reasons. since i was a guest so long i feel that i need to leave a comprehensive review. if you are just looking to stay here a night or so it is a fine if a bit dated hotel and you could definitely do worse. since we met so many at the hotel who stayed here for extended periods i will systematicaly review the hotel with my opinions on the different aspects aimed at those considering long term stays. reception-check in the lady that checked us in was rude and unhelpful which got us off to a rough start. thankfully the vast majority of our interactions with the reception staff were very positive. most are friendly helpful and kind. unfortunately there are just a couple that probably need to improve their attitude. room i was notified when we checked in that this was one of the original residence inns and there were no units that had partitioned rooms. every room is a studio style. the set-up is much like an apartment complex with buildings with several units and everyone has their own walk up door. this is quite different than other residence inns that i have stayed at. we were hoping for a suite with a separate bedroom since we have an infant but that was not an option here. we stayed in a penthouse suite which we would highly recommend for guests with children. there is a common living area with fireplace tv couch and chairs; full kitchen with all appliances including dishwasher and disposal with a small breakfast nook and pantry; small dining area with - chairs and table; a pull down double bed across from dining table; desk diagnonal to the dining area and next to where the bed pulls down then a full bath. we actually put our daughter’s pack and play in the hallway to the bathroom as it was the only quiet and dark place. they supplied a very loud fan that helped with the noise. upstairs is another double bed small desk another flat screen tv and full bath. the rooms are very drab and probably have not been updated in ----- years. furniture is functional but well worn. the beds are ok but the pillows are super soft so be warned. i had to sleep with - of them. the upstairs gets very warm during the day even with a large fan they supplied and a ceiling fan both on high. we usually just didn’t go upstairs during the day. cable-internet cable is pretty decsent with -- channels all the espns movie channels and hgtv. missing the food network though. internet was pretty slow and quite inconsistent. pretty frustrating aspect of this property. breakfast-receptions breakfast is served daily and there is a reception monday-thursday evenings with snacks and drinks. we were impressed with breakfast. i am not sure i would want to eat at my favorite restaurant every day for - weeks. so the fact that we would still go after - weeks is a testament to the variety and quality. the staff are incredible. most of the reception food is like tortilla chips and nacho cheese but they have some days with cheeseburgers. nothing great but if you are crunched for time or money it is an option. housekeeping gems of this hotel! nice attentive hard working. no complaints here. pool really nice pool area with two basketball courts volleyball courts and a grilling area with two gas grills which we took advantage of a couple of times. they have balls and grill tools at the front desk. the pool is even -ft at its deepest. the grounds crew sprays around the pool every day so it stays very clean. laundry five washers and dryers that are large and efficient. loads are $- for both w or d and i never had to run a load twice in either machine. shuttle shuttle is operated by blue diamond and is shared with several other hotels in the area. i found it to be very frustrating: long waits often spent over -- minutes on the shuttle drivers barely announcing that they are taking off etc. the hotel is a -.- mile walk to the closest buildings of the medical center (texas children’s hosptial) and takes ----- minutes depending on your pace so it is often faster to walk if you are able. i occasionaly rode the shuttle if it rained or i just happened to catch them but found overall that it wasn’t worth the trouble. one of the most frustrating experiences was waiting over an hour for a shuttle but they always go the same route so they kept filling up before they got to us. after calling the hotel a couple times they agreed to pay for a taxi to get us back. i viewed the shuttle like i viewed the hotel’s the slow and inconsistent internet: if it works it is a bonus. i would not recommend this hotel if the shuttle is a main attirbuite that you are looking for. there are also several rental car companies (avis hertz enterprise dollar and thrifty) a mile or less away. location as above not too far from the medical center campus but you can get closer with other hotels. you can function here without a car as kroger (grocery) is next door and a cvs and target are less than a half mile walk away. there are plenty of restaurants within a -- minute walk (spicy pickle long john silvers chipotle panda express which wich schlotskys wing stop papa johns taco cabana and many more). hope this helps. happy to answer individual questions if you want to private message me.',not_happy
id19960,' i loved this place. it is genuinely boutique in the level of service and the lack of the homogenised feel and lack of trust in guests which so many of the hotel chains have (which is necessary no doubt - sadly) my room was large and furnished with exquisite antiques. the shower was wonderful. the breakfasts were delightful (though one thought i did have was that it would be nice to have hot water and coffee throughout the day rather than just in the morning). the large relaxing living room is equipped with maps of chicago and fascinating books about the city. the location is extremely convenient if one is attending a conference at the nearby hyatt mccormick place (which i was). i have to make special mention of the manager lukas whose laid-back intelligent helpfulness really stood out (e.g. letting me use internet in his office arranging for me to stay another night with no fuss whatsoever.) highly recommended for those to trade superficial glitz (advertising rewards points etc etc) for some old-world character. cathy legg',happy
id19961,' the palace in new york is a great place to stay. we booked into a corner suite overlooking the cathedral and when we got into the room it smelt strongly of vomit. the staff blamed the towels in the bathroom but i knew otherwise. we were then changed to the towers section of the hotel. our own concierge-hostess and check in staff - we were treated like someones really special. well looked after. the hotel had a problem with the laundry and had sent their towels to be laundered with another cleaner who gave the towels a putrid smell. this was eventually corrected by giving out new towels. the dining area downstairs has staff who do not know how to treat guests. no smiles and they all look grumpy. we complained about this and were given a free lunch for -. the lunch was delicious but the grumpy staff were still the same. apart from this we enjoyed the hotel and can recommend it for anyone wanting a handy and gorgeous hotel.',happy
id19962,' i stayed at the loews denver in november ----. i was disappointed when i entered my room. i had expected higher quality linens. i was also disappointed in the service (for a --star). i wanted to see a movie and was told they were out of newspapers. i asked them if they could find the times for me and they gave me a phone number to call myself. i thought the restuarant and valet were excellent. i think you could stay in a lower-rated and lower-priced hotel and get better service.',not_happy
id19963,' stayed at the renaissance july ----- ---- for a couples visit to nyc for sightseeing. i had been thinking about a trip to new york for leisure for quite a while and the renaissance caught my eye as a hotel that i wanted to stay at. i have had excellent experiences at other renaissance hotels in the past however i have also noticed that the quality service and amenities can be somewhat inconsistent at different properties although with brands like this there should be more consistencies than not. regardless the location of this hotel is everything! if you want to be in the middle of the times square action this is it! step out the front door of the hotel and you are literally in the middle of everything. there is a subway station entrance just a few steps (not even a half of a block) from the hotel door which is very convenient if you are planning to use the subway for transportation which by the way was very reliable and efficient. we were greeted promptly at check in and assisted very quickly. we were given a room on the -th floor with a view of times square. i was slightly disappointed with the room as it was smaller than others pictured both on this website and the hotel is website and had a bathtub as opposed to the walk in shower that is also advertised. we were only staying two nights so i did not ask to be moved. we wanted to go out and experience nyc and i didnt want to bother with the hotel staff even though we had a few issues with the room. first our in-room safe did not work. also several areas of the grout in between the bathtub tiles was black and the bathtub floor was also somewhat dirty. the carpet in the room seemed to need a steam cleaning. finally the headboard on the bed had handprints on it. however the bed itself was very comfortable. i called to inquire about the shower issue and was told this is how it works that all rooms with king beds in the hotel have a bathtub which is not true because there are pictures on this site and other rooms we walked by with doors open that had king beds and walk in showers. i wasnt in the mood to argue i just wanted to enjoy so i left it alone. this is an example of the disappointment with service. a guest should not have to begin to argue to get what they want the staff should proactively and graciously address customer is issues or requests. the vibe in the hotel is nice. it has somewhat of a boutique feel as you step in from the congested times square area into a mellow space with upbeat yet relaxing music playing as you ride the elevator up to the room. there are two rooms each overlooking times square from different sides of the hotel that serve food. we were looking forward to dinner in the r lounge with it is absolutely spectacular view of times square. the view is incomparable. all day there had been nobody in the room however when we went for what we thought was an early dinner before seeing a show the room was completely packed and we were told to sit at what looked like a bar but with no bartender or any kind of glasses or place settings or anything. the staff seemed a little frantic but we ended up having a decent meal. the food and service is not what you go to the r lounge for it is to take in the view as you have a bite to eat or a cocktail. we had breakfast in the breakfast room which was also a little underwhelming for a hotel of this type but was fine. i miss the little touches that ive experienced at other renaissance hotels like when they bring a small sample of a smoothie to start at breakfast. but enjoying your morning coffee with a view of the times square billboards and activity is certainly a great departure from the everyday. would i stay here again if i wanted to be in this particular area of the city? yes. would i explore some other options as well before deciding? yes.',happy
id19964,' a hotel in the grand old style but with fantastic unintimidating service. nothing was too much trouble for the staff. the rooms were truly lovely spacious clean and luxurious. breakfast was outstanding (too much of it really). you have a real feeling this is a special place to stay. i would highly recommend it.',happy
id19965,' this was my best ny stay the hotel is very confortable afordable and nearby everything. i stayed in a room with window but there was almost no noise during the night. very good if you want to enjoy the city.',happy
id19966,' i spent -- nights here first time. perfect location and wonderful central park view. in those - weeks i had a very pleasant experience to deal with the two qualified and thoughtful member of your staff. michael roman and edwin (no last name) from the front desk; both helped me so much providing me with all the information i needed. they are very knowledgeable and professional.',happy
id19967,' room was average. no fridge or hair dryer and ac was not getting cold. had problem with toilet not flushing properly. staff was friendly. hard to find since it is not located right on road and we could hear the planes flying over.',not_happy
id19968,' just returned from a weekend at the un millenium plaza and cant say enough good things about our experience. the staff was incredible the room gorgeous clean and comfortable and the views spectacular. this is a perfect location quiet and convenient to all. valet parking made the weekend all the better. we arrived early - not a problem. our room was ready and our car was parked. what a blessing after having driven - and a half hours with the toddler in tow!! we would definately stay here - in fact will make this our #- choice for visits to nyc. all of this due to the great staff.',happy
id19969,' i usually stay at laquinta because not only have i received great customer service every stay with a guarantee but also because they are pet friendly. i was there over the weekend for pride and spent the night (short notice) the lady at the front desk rebecca was so helpful to assist me in finding a cord for my computer. i thought she went out of her way for me because she didnt even have to look but she tried. i pride my self on giving great customer service and i never have a problem getting great service in return from ms dallas galveston ky and ga. thank you laquinta',happy
id19970,' i was nervous about my trip to new york - my first trip to america and bringing my two teenage children. however when we arrived at the setai any concerns were allayed as we were greeted by the very courteous brett who whisked our cases in from the taxi almost before they hit the pavement. he gave us a tour yes literally of our room - a double queen bedded suite with a hallway dressing area and magnificent bathroom. the bedroom was a very comfortably large area with amply stocked minibar ie with complimentary soft drinks which was kept well stocked throughout out our stay. the room was very well serviced twice a day was always very clean everything neatly arranged or folded and cookies left each afternoon etc. nothing was too much trouble. the room looked over -th avenue and we were never bothered by other guest noise at night - evening traffic noise was not intrusive. the beds were very comfortable. the bar provided very good food in the evening. i particularly liked the security - there was always someone greeting you at the entrance. the lifts required a card swipe to take you to your floor which made me feel very safe with my children. the location i thought was amazing. two blocks from the empire state building and a walk up -th avenue offers fabulous shops the public library - do go in it is beautiful bryant park the rockefeller centre trump tower and after -- minutes central park. handy also for central station which is also lovely. two minutes south brings you onto --th street for more shopping. we loved our stay at the setai and were really grateful to the personal assistants who were very proactive in offering their help and advice. i would definitely book the setai again if i visit new york and i think it made our trip all the more special. a special thank you to norma brian kimberley brett and jeff in the bar :). we miss you!',happy
id19971,' nice hotel and excellent location but in beginning of august with temps of -- outside ac did not work. came out as a fan. called maintenance who said he could bring us a box fan to help blow air. humid in room. otherwise great staff and hotel.',happy
id19972,' my husband and i spent one night at this hotel in august. as previously noted the starbucks onsite was not yet open in room coffee was okay though (also starbucks). while we were there a problem seemed to arise with the fire alarm system resulting in it going off several times during our one night stay...a nuisance to be awakened by flashing lights to discover (after the adrenaline is pulsing) that it is a false alarm. the hotel itself is clean (brand new) but not fully finished in lobby-atrium area. the one restaurant was pricey and limited the lobby bar was very busy when we were there and also pricey ( $-- for a decent glass of cabernet) the pool and fitness area looked nice though we did not use it. i also agree that the heavenly bed was very comfortable the heavenly bath nothing special... we got a deeply discounted rate because of a promotion and wonder if that discount accounted for our view of the construction going on on the street below when the hotel was no where near capacity. to see the sites we walked to the waterfront and down to the city center (a long but enjoyable walk). overall i would say that this westin is not a bad place to stay but had we been paying regular rack rates for this hotel there are many other places in the city that are better and offer more amenities. maybe things will get better when the entire facility is functional. parking is a bit much as previously noted there are many lots in general vicinity that are one-third the cost. the garage is open to both guests and general public...no discount for being a paying guest at the hotel...i think the westin could afford to discount the price slightly for guests paying $----$--- a nite for the room...',not_happy
id19973,' having been a bit tired of staying at la quinta lax upon arrival i used hotwire for another lax hotel before an outbound journey home. booked a --star property priced at $-- including tax. found it to be sheraton. you cannot be any closer to lax than at sheraton. is it an advantage or vice versa i dont know. upon arrival we were given a room at the -rd floor where the noise from hotel a-c was unbearable. asked for a change and immediately got a room - floors above where the noise was easier to come to terms with. the room was quite worn out with stains on the armchair still not eradicated from better times. rust on the hairdryer was a funny thing to see at a --star hotel. if im not mistaken there was also a quite old tv set. if youre not in the mood to pay $-- valet parking you should walk a block to nearby lax public parking and pay some $-- there. no street parking for a mile around. overall i would say the hotel was acceptable for the price i paid. next time though i would look for a better alternative.',not_happy
id19974,' we stayed in this beautifully appointed hotel in new york and everything was perfect except for the room service. after we returned from an evening movie we decided to order room service and were told -- minutes or less i had to call twice -- minutes and -- minutes after the order was placed. one hour later the waiter arrived with everything but the drinks he did not have a table to transport the food so we waited and received our drinks when the diner was finished. when i was asked by the front desk about my stay i mentionned the issue and i was told when you come next we will organize something. this is a first for me to be told that instead of the apologies with some sort of compensation via a discount. none of the above happened and i did not really have the time to ask for a manager however i do hope he reads this email as i will think twice when i return to order food service by the way the food was superb the best room service food i ever had.',happy
id19975,' we stayed in the -q w- pull out sofa for a soccer tournament. we love country inn and suites as we have a larger than typical family and need the room. the smoke detector and sprinkler system went off at -:-- am. the sprinkler did not spray but dripped all over the floor. after going to the lobby to find out who could help i was informed the driver i am assuming for the airport would be coming up to investigate. after close to - minutes he arrived with an attitude. the alarm continued to sound and the sprinkler continued to drip with - sons in the room. the alarm was disconnected. i asked to be moved. seriously? i had to ask? - and was told i could stay in there for the night. ummmmm> not! it is not safe nor following the law. no working smoke detectors with a floor wet enough to be dripping down to the first floor is not acceptable. we moved our things - alone - at - am. we were not contacted by management with any type of apology and paid the rate for the room per night. we were there for - nights and this was the first. extremely poor customer service by management. the day staff was willing to go the extra mile and was very friendly. i did check to see if the room was rerented and was told the room was out of service thankfully.',not_happy
id19976,' my husband and i stayed here on our wedding night. the hotel is gorgeous with beautifully appointed rooms. fantastic customer service. the perfect wedding night experience. we ordered coffee in the morning and it was $-- however so its not easy on the wallet. but we also had a private car take us to the airport and they charged us the taxi rate which was nice.',happy
id19977,' who knew.. right in mid-town manhattan and steps away from times square is an immaculately clean affordable and comfortable sanctuary. outside of wonderful bed clean rooms wi-fi desks breakfast buffet central location was the topper.. the service. every single person from the doorman to the front desk to the bartender barrista and wonderful people who clean the rooms.. were all friendly accomodating and engaging. and then there is the ultimate concierge..service. what a gem. thank you for making our business stay unbelievably pleasurable. in the end.. it is how they made you feel. i felt like i was staying with good friends. thank you.',happy
id19978,' i had trouble finding anything under $--- a night for my stay in october and having read some of the reviews it was with some trepidation that i booked this hotel. however i was pleasantly surprised. i booked a junior suite with sofabed since i was staying with my -- year old son and on check-in was upgraded to a king size suite at no extra cost. however there was no sofabed in the upgraded suite so we were finally given a lexington large room (----) with - double beds and mini kitchen on the --th floor. it really was a delightfully large room with - double beds and a huge sofabed and we spent - of our - nights there with no complaints. however monday morning saw - workmen outside our window with pneumatic drills - there is clearly extensive refurbishment still in progress. reception (layla) dealt promptly with our request to change room and moved us to another lexington large room (----) on the --th floor with - bathrooms. yes there was more street noise but i honestly had no idea there was a nightclub below so i guess a high floor definitely helps. i agree housekeeping leaves something to be desired and the restaurant is pricey but there is a starbucks adjoining the hotel and a deli opposite. free wifi a -.--pm late check-out and the radisson limo to make an airport run to jfk (only $- more than a cab) made for an enjoyable stay. the staff were incredibly helpful and i shall be returning on future visits to nyc.',not_happy
id19979,' fantastic service and a great location at an excellent price we couldnt be happier with our stay. the rooms were very clean and quite spacious all with free parking and internet access.',happy
id19980,' i stayed for two nights after getting a very good rate at orbitz. first night wasnt good - although the room was clean and in good overall condition i was put in a smoking room despite having requested nonsmoking. the smell was enough that i ended up with a sore throat and the front desk was barely apologetic claiming the full house conditions that led to this assignment. however the staff the next morning were helpful and accomodating; they gave me the first available nonsmoking room. the tub in the -nd room didnt look good - bit of rust and ugly residue from a long ago nonslip surface - but all was clean and the room was comfy with no trace of smokers. staff in the evening next day were also friendly and helpful. breakfast was typical packaged continental improved by everything being fresh a toaster for the bagels and hard boiled eggs for some protein. location just under i--- meant some highway noise but very convenient and i could walk to several restaurants.',not_happy
id19981,' we recently spent a few nights in the washington plaza thomas circle. the rooms were very comfortable and well fitted out. we found the staff very friendly and the service was good. good location near some of the best sights and prices quite reasonable. ciaran connolly dublin ireland.',happy
id19982,' very quiet comfortable hotel. we wanted to visit our favorite restaraunt at the wharf and visit an art exhibt. we found that both were within - blocks or so of the hotel. we did take a stroll further away but caught one of the - person bike rides back to the hotel at a very fair price. thanks.',happy
id19983,' booked the hotel through priceline stayed jan --th through --th ---- and i have absolutely no complaints...ok just one they only give out those great cookies at check in and i had a real difficult time getting reception on my cell phone. i was there with a co-worker (rms. --- and ---) and let me just tell you how excited we were at the size and comfort of the beds and rooms. clean!!! great services by everyone very friendly. we never had room service or ate at the hotel restaurant but the food always smelled great. flat screen tvs!!! big clean restrooms. the fitness center is ok two treadmills only - worked the week i was there - elliptical - bikes and - stairmasters...itll do and a separate room with free weights. it is adequate for a quick run if the weather is bad outside. hotel is in a good location easy to find and easy to maneuver to downtown.',happy
id19984,' hotel is well located. i usually like older hotels but the room that i had was nothing to brag about. probably there were better rooms in that in hotels of this vintage normally have a variety. i was unable to note any rude staff. i found all to be pleasant and helpful. i would say to forget considering breakfast in house. a small and unattractive buffet is set up on the hotels bar. overpriced. there are not many places near-by but the bellman gave me a good suggestion which was one block away.',not_happy
id19985,' we attended a wedding at the omni riverway over the holiday and stayed - nights. we loved our stay at the hotel. all of the staff was friendly and curteous and overall the service was fantastic. the hotel is located close to the galleria mall to which the hotel offers shuttle service. the shuttle service is free to anywhere within a - mile radius. we used it frequently as we didnt have a car. it was very convenient to move around within the - mile limit. the room was spacious clean and the bed was very comfortable. we enjoyed the complimentary beverage every morning which is one of the benefits of signing up to their loyalty program. the breakfast at the cafe on the green offered a continental buffet hot buffet and à la carte option. we tried the hot buffet and it was very tasty although the french toast and pancakes were over done and hardened with time. we dined outside of the hotel most of the time except for one evening where we decided to order room service. the food was delicious and the service was excellent. although there is a cost to use the hotel is computer it is complimentary for a flight check-in and printing the boarding pass. i recommend using this service. well definitely stay here again when visiting houston. p.s. i suggest the hotel reviews their reservation process. it was frustrating reserving rooms over the phone as the agent was unable to make one reservation for the - nights and had to make multiple reservations. this caused some confusion when we arrived at the hotel however all was resolved by the staff at the reservation desk.',happy
id19986,' the rooms in this hotel are not magnificent but are comfortable enough. good points include: big tv spacious bed (we stayed in a double) and situated just up from the empire state building. i believe that muffins and coffee were also served in the morning but when you only have one full day in ny as we did then you want to try out the bagel shop across the street! the staff were friendly enough. bad points: we stayed there on our honeymoon but i wouldnt reccommend it for that purpose unless you are on a budget as we were. even then if we had our honeymoon again then we would pick somewhere else. also the generator outside made alot of noise throughout the night. overall- not bad but because it is nyc baby!- treat yourself to somewhere nicer.',not_happy
id19987,' i was in town on business the staff was great very helpful with directions and reheating my dinner! room was not up to par for standards a lot of high dust on vanity light and coffee stains on the bathroom door. but...as a general manager of a hotel i would of noticed these things so i left a note for the gm and i bet there clean now. yes i would recommend. perfect for a stop-over to a couple nights stay restaurant bar indoor pool and jacuzzi good location. my room was very quiet.',happy
id19988,' stayed while i was on business for two nights. we got the penthouse suite. it has two bedroom and two bathrooms with a full kitchen and living room. room was in good condition minus a wierd sewer smell in the upstairs bathroom. it went away after the first day and we did not report it. hotel staff was very friendly and the free shuttle was a bonus. the breakfast and social were great. basically dinner (hot dogs and hamburgers) and breakfast (scrambled eggs sausage waffles oatmeal fruit...etc) are included in your rate.',happy
id19989,' i would thoroughly recommend this hotel to anyone staying in sf. we were here for a full week and it was great. check in and out were grand and the staff were very helpful in arranging transport to the airport for us giving us a map on arrival and suggesting what was good to do and where to avoid. the rooms had plenty space including a massive walk in closet that id happily have had transplanted home with me!! the bathroom was clean with nice toiletries although you probably wouldnt have wanted to have had a bath-it looked a bit tired-the shower was fine though! my only complaint about the room was that you could hear everything going on next door (the most obnoxious child ever the first night enthusiastic lovers the next a rowdy group of girls later in the week and sirens every night since you ask). once wed been there a couple of days we got used to it but if youre a light sleeper bring ears plugs and dont let the noise out you off this lovely hotel! we didnt make it down for the complimentary drink reception at all (we were out exploring!) but we did eat at the restaurant. go there-the food is awesome!! however be aware that they charge a compulsory --% service which i really dont like. the food and service were so good that wed have tipped anyway but i didnt like that they made you do it and it did put be off going back. the food is truly delicious though-moroccan fusion. heaven. we also tried a local moroccan place just up the road-it looks like a little greasy spoon but the food is tremendous. i forget the name but it is on sutter on the corner of either larkin or polk. i read reviews before we left from folk saying the area wasnt great. we found this to be the case at all-we were out and about late-ish and never felt bothered at all including walking back from japantown late on after dark and in the fog! anyway in a nutshell the carlton is an ace base! for the price we paid we felt it was a pretty good deal and wed be more than to stay again or to recommend the hotel. tip-get a muni pass for the buses cable cars etc but dont be afraid to walk!!',happy
id19990,' this property is great! the staff was very helpful rooms extremely clean and the kitchenette was a wonderful bonus. the location is fun - right in the middle of the gaslamp quarter a fun area full of dining choices and some shopping. the harbor is close by too. it was a fun destination and we never needed our car once we parked it. i do suggest parking in the public garage next door or across the street where it only cost $-- to park sunday through tuesday. i think the hotel charges $-- per day. also the uss midway is within walking distance and was a very interesting tour. we would definitely choose this property for a return trip. added bonus: the breakfast buffet is included and it is better than most.',happy
id19991,' i love kimpton hotels and this was no exception. staff was great room was great location excellent clean hip. hope to stay here again!',happy
id19992,' we stayed here for a couple of nights. valet and reception staff were very nice. the lobby is a lovely place to sit and have a drink. the separate bar was very comfortable and we were served by one of the best bartenders we have encountered on this trip. the rooms are as you would expect from a nice hotel. our standard room was a reasonable size and very clean. the hotel is right in the heart of the memphis music scene. ten minute walk at most to beale street and very near to the better restaurants in memphis. all in all highly recommended.',happy
id19993,' i am shocked that this hotel has such a high rating on tripadvisor and it was part of the reason that i chose it. im a frequent traveler and i dont find myself to be picky....i also lived in belltown a few years ago so was familiar with this area of the city...and i was very disappointed in my stay. pros: -walking distance to downtown waterfront belltown restaurants - cheap relative to other downtown hotels cons: - rooms are small with little ventilation dirty carpet and funky smell - no wifi - no a-c so very hot during warmer days - limited parking on site so if you have a car you may end up parking in a bad area in a pay lot next to what appears to be a homeless shelter - high volume of sketchy tenants at the hotel...as a female i was creeped out here - very bad corner of town....i lived in belltown a few years back and i recall that there are a few blocks you should steer clear of. this hotel is right in the middle of the bad area you should avoid. there are prostitutes drug dealers homeless people all over the place that approach you. you hear police sirens constantly. as a female i was very uncomfortable at this location. you can quickly walk through it and get to a better area of town but there is really no way to avoid walking a few bad blocks first. i would not walk around there at night. - very noisy in the rooms facing third avenue. the room is not well insulated and i heard traffic police sirens & noise from the street even with window shut. keeping the window shut also made it hot- stuff since there is no a-c. anyway i am not a picky traveler and i dont need to stay in a high end place. i am usually okay with sacrificing some quality if a hotel is in a good location and more affordable. this place however was hot smelled & in a bad block of town that i would recommend staying away from.',not_happy
id19994,' ive stayed at hotel carter twice (jul ---- and feb ----) and i would most definitely come back. the rooms were cleaned everyday (exception of the day before we left) and the employee are extremely nice and ready to help. the first night we were in a room facing the main street and there was a loud noise every time that car passed by i talked to the front desk and they were pleased to change our room. if you chose a room for -+ people of course there wont be a lot of space because of the big beds but if you get a room a couple you get a lot of space and a huge bed. i dont think i need to mention location as it is amazing... honestly people should inform themselves because when it comes to nyc you get exactly what you paid for. if you want newer prettier and perfect hotels you should be prepared to spend money. otherwise hotel carter is great to spend a few days in the city walk around all day and come back at night to a nice and warm bed!',happy
id19995,' i just returned from another amazing stay at the four seasons austin. the hotel lobby and grounds are beautiful. the location is convenient to downtown businesses the convention center and sixth street. the hotel staff is wonderful. everyone is friendly and helpful. this time i did not even have to check in at the front desk. my room keys were waiting for me at the valet stand when i arrived. housekeeping did an excellent job and the turndown service each night was great. i cannot say enough about this hotel.',happy
id19996,' this hotel is fantastic. the space provided is so accommodating. upon entrance to the room there is a living area complete with sofa and wide screen tv; in addition there is a refrigerator and microwave. in between this area and the bedroom area is an enclosed bath and separate sink area. the appointments in this setup are just great. the bedroom has two comfortable queen beds. i travel a great deal and this room is among the best appointed i have ever experienced. this location is wonderful-a few steps from the river walk and la villeta. this is definitely the best deal around. the staff is friendly and helpful besides.',happy
id19997,' this is a nice hotel in a great location. the front desk was very accommodating and my corner room on the --th floor had a nice view of the water. i would definitely stay here again.',happy
id19998,' very clean rooms nice bar staff very nice. location is a little ways from downtown over the bridge but the price for the room made it ok. only issues i have is vending machines on - different floors were empty and i had a $---- incidentals charge for no reason. called hotel and hopefully it will be taken care of.',happy
id19999,' my wife and i stayed at the hotel over the easter for four nights. overall we had a very nice stay in room ----. upon our arrival the front desk was efficient and friendly. when we got to our room we noticed a stain on the carpet and contacted the front desk who sent someone up to try and clean up what appeared to be red wine. the stain didnt come out fully but it was fine. we were offered to change rooms but declined. the hotel is centrally located and depending on your walking abilities is quite easy to walk to the mall white house and other attractions in the area. for those with physical limitations there is - subway lines that meet just outside the hotel that will quickly get you around the city for a reasonable price. the overall experience of the stay was quite good. i would second or third some of the comments from previous postings about the noise in the hallway and the walls. the doors on the room slam quite loudly and this carries into the rooms. the room could also use a room safe for laptops etc. the bathroom was nice with good water pressure and temperature (which is usually a peeve of mine). the bathroom is not overly large or small and appears to be newly finished with a nice countertop toilet etc. the beds are very comfortable and we enjoyed them quite a bit. our rate included breakfast at the hotel restaurant. we found that it was worth the additional cost and would recommend it for those that like a full breakfast before starting your day of sightseeing or business.',happy
id20000,' this is an older hotel in a fantastic location in san francisco right off market and montgomery (directly adjacent to the bart for those who dont want to pay $--+ for a cab from sfo). before you panic - older does not mean run down or decrepit. far from it -- the common spaces and meeting spaces are beautiful and luxurious. i was there for a conference and the service meeting rooms and meals were top-notch. the front-desk bellman and concierge staff are also phenomenal. the fitness center is also very nice - what i would expect from a hotel in the luxury collection . the rooms well... my room was nice - great comfortable bed decently sized closet and a generously sized bathroom. ill break it down as follows: pros: good size room for a city hotel refrigerators in room very good selection of tv channels cons: not enough drawers for clothes (i wound up having to use drawers in the nightstand for clothing) outlets are in the floor under furniture and thus inaccessible (with the exception of the power strip under the desk - again it is an older hotel) no coffee maker in the room (although there is either coffee in the lobby or - starbucks within -- seconds of the door) thin walls (i heard kids two rooms away wailing at -am) and most frustrating to me my room was a cell phone dead zone (as was the ralston ballroom). as for the price it is expensive. face it -- san francisco is not an inexpensive city. was it worth it? i couldnt find any other hotels for less than the group rate than i got for the conference ($----night) - so that is a wash. bottom line: it is a nice hotel in a great location that could stand a few minor tweaks to become a great hotel. service and common areas are fantastic. id stay here again if it was convenient but wouldnt feel drawn to it if i could find a better price at a comparable property.',not_happy
id20001,' overall the perfect choice if you want a great location funky rooms and a great vibe. everyone is very cool and the bar in the lobby pumps every night. they also have a nice free limo transfer service - but book early as it fills up quickly. on the downside rooms are ny small so dont buy the lead in price. the beds are also doubles so whilst very comfortable are small. probably the biggest downside is that you need to be prepared to pay considerably for anything extra - wi fi business centre etc. look for a room rate with as much included as possible. concierge was also very helpful - i emailed them in advance and they organized a heap of restaurant reservations for me. overall would stay there again.',happy
id20002,' i have stayed at the hilton post oak three times so far it is handy for walking to the office and is chosen by the company i work for so i cant be fussy but the place itself lacks character rooms need refurbishment they are not very clean carpets are worn out and stink. air con blows cold air on your head as the beds are just close to the vent so you end up turning it off and sweat during the night. staff at reception are rude and snobbish however the waiting on staff are brilliant and the buffet breakfast is very good.',not_happy
id20003,' rude dirty absolutely unprofessional. does not deserve to be called part of the hospitality industry. my flight arrived late due to weather delays. as this is one of the only hotels near airport without a shuttle i had to take a cab. when i arrived the night clerk was utterly furious that i had the gall to arrive late at night and proceeded to yell at and belittle me. to make matters worse he could not find my reservation. he continued to yell at me and refused to honor the price id been quoted by priceline. in the end i walked out and across the street to the mariott courtyard. it was like leaving hell for heaven.',not_happy
id20004,' located on the sunset strip between a strip club and a public library with drunks sleeping on the sidewalk. the manager was rude and obviously was the cause of of the hotels decline. at one point in time someone had made the attempt to remodel the hotel but had never bothered to follow up with cleaning the rooms afterwards. the carpet was matted down and black with dirt and sticky to walk on (your feet or socks were black within minutes). the sheets were not changed during our stay and we suspected they may not have been before we moved in. the towels were thin and we received no hand towels just facecloths and bath towels. the room wasnt serviced until almost -pm. the parking lot is cramped and has fewer spaces than rooms we just parked and walked everywhere. we booked through expedia and im not quite sure why they rated it a - star hotel. i think someone cooked the books on this one. and i cant quite believe the review here that someone stayed - months in this hotel?!!?!!',not_happy
id20005,' we stayed in oct ----. the room was large well furnished two very large comfortable beds. the bathroom was well organised and convenient. all was very clean. only - blocks walk to times square. many nice restaurants-diners nearby. a large supermarket - blocks north on --th. breakfast was slow and mediocre. suggest you eat out at a nearby cafe. staff were helpful. we had a door lock problem and the technician arrived quickly and was efficient friendly and polite. would definitely stay again. good value for the price.',happy
id20006,' we picked this hotel largely because of the many good reviews on this site. our experience was quite mixed certainly not up to par with what most others have said. we arrived on friday nite and received very friendly greeting at curb kind help with bags etc. another warm welcome once inside guiding us to check in desk. so high points for a warm welcome- this was great! now the disappointments: no coffee maker in room just packets of instant and hot water pot- bummer. no coffee shop in hotel either. bummer. to make matters worse our packets of instant were all decaf - didnt discover any of this til sat. morn. called room service sat am they sent up some packets; arrived back late sat. nite. as we entered hotel sat nite i asked desk if wed have coffee paks in our room for sun am. she said yes but we arrived at our room and no coffee and no housekeeping of any kind either! we were out all day on sat. they had plenty of time to straighten the room and drop off coffee- certainly not type of service youd expect from a --- star hotel. also ask for an interior room- ours was on -th floor above the street and even with windows closed we heard honks street talk etc. interspersed all nite long. so our review is quite mixed. maybe we were an anomaly- but the hotel was nothing great for us; overall experience here was a bit disappointing.',not_happy
id20007,' we stayed at the days inn for just one night while visiting the children is museum. we were on a tight budget for this trip so i was a little concerned about the caliber of hotels we would find in our price range - particularly because we were traveling with our three children (ages - and under). i chose this hotel because of the good reviews it seemed to get despite the price range. i was very pleased with the quality we found here! the hotel is in a shopping area with several dining options nearby. the staff was very friendly. the hotel could use some updating in terms of carpeting and general decor but the room itself was nicely furnished and a good size. the pool area was very clean. the free breakfast they offer is much more than your typical dry cereal and coffee - they offer a variety including belgian waffles fruit pastries etc. for the price we paid for this hotel i expected much much less. it certainly doesnt offer scenic views or deluxe amenities. but if youre looking for a place to stop for the night that is clean safe and acceptable for sleeping at a low price this is a great option.',happy
id20008,' i cant believe the hotel is very pretty cool the problem i dont like the general manager she is not helpful and not good for customer service. but i like all the front desk is friendly coz ur welcome.',not_happy
id20009,' i booked with a friend for a very special trip (significant birthday) and took one of their experience packages which was the most truthful thing about the stay it was an experience. grubby suite bed not made (just the sheets straightened no comforter put on or pillows but it did mean that they didnt need to do a turn down at night!). draughty (the maintenance man came at --pm and put gaffer tape around the windows to stop the draught). two ancient tvs - why?? - tiny shower room in this suite for - (we were fortunately only two and no toiletries. room not tidied or vaccuumed. the hotel was just faded. - concierge on duty for hundreds of people long queues every day. expensive not worth it and i wouldnt bother in fact i so wouldnt bother that they have given me one night in a luxury suite and i am certainly not bothered to return. good if you want a starbucks on site as they have one in the basement so you can sit on the stairs with your paper cup and eat a muffin out of a paper bag - nice.',not_happy
id20010,' we regularly visit seattle to attend sporting events and this has been one of our favourite places so far. the rooms are modern and clean....very comfortable. the area is safe so if you want to save on parking you can use the street for overnight and free sundays. there are not a lot of restaurant choices right on the block but the whole foods in the plaza had such great options that several times we choose to grab something there and go back to our room (since the rooms are so nice). we also took advantage of the starbucks in the plaza. this hotel is not right downtown but if you enjoy walking it is not far to anything. we visited the space needle pike place market and walked to an event at centurylink stadium. providing we were able to get a good rate on the room we would definitely stay there again. great experience.',happy
id20011,' i stayed here a few years ago and really enjoyed the hotel is offbeat ambiance and friendly service. we just returned from a four day stay in the new premium top floor rooms and are even more impressed! great location a view of the beach and all the amenities you can ever want. the desk clerk told us that they will soon be opening an outdoor roof bar which will be the icing on the cake. check out the discounts they offer on extended stays.',happy
id20012,' my two teenagers and i stayed at the affinia -- from jan. -- - --. while i agree with the reviewers who loved the spacious junior suites our refrigerator-freezer did not work and no one was sent to repair it during our stay (i did mention it twice at the front desk but wasnt too worried because we hadnt really planned to rely on it although the absence of ice was annoying). also for us being on teen time not serving the continental breakfast after --:-- on a monday holiday was inconvenient for us on the morning of our departure. the location comfort of the beds and spaciousness are all as good as described by other reviewers. also the second floor rooms including the one with the fireplace are wonderful during winter. we played cards one evening there.',happy
id20013,' my husband and i stayed for - nights last week while we visited our son-who lives just around the corner. we had a great time here and loved the quaint decor-the staff was very friendly and the breakfasts in the patio cafe were great! rooms are good size and clean the bathroom is a little small otherwise perfect for our visit! also must eat at casa vega - night another treasure in this area that has been around for -- plus years! we will be back again!',happy
id20014,' the location of the hotel is ideal just two blocks from the wharf and one block from the f streetcar line. on our arrival at the airport we took the bart to montgomery station and continued by bus --. we had a reservation for an oversized poolside room away from north point street but on arrival we were upgraded to a suite directly on north point street. because pool side or courtyard side rooms are much more quiet (although a less attractive view) we insisted to have a quiet room. the reception needed more than -- minutes to find an available oversized room with a courtyard view. but this room was absoloutely quiet. all amenities are availabe iron and board and coffee maker. a walk-in shower instead of a bath tub was the only inconvenience because after an intercontinental flight we like to soak in a hot bath (but a shower uses less water.and is easier to maintain)',happy
id20015,' my husband and i were married last year in chicago and stayed at the essex inn...so this year we wanted to stay there again but could not get a room. i had stayed at the congress several years ago and thought it would be an ok experience. i was really wrong! the toilet didnt work right there were no instructions for the in-room safe the closet door didnt shut the gazebo restaurant was hardly open the a-c unit didnt work right and there were no in room visitor materials. add to this the fact that the pop machine on our floor worked when it felt like it (and was marked at $-.-- and cost $-.-- and did not take quarters) and housekeeping wanted to do our room at - am on a sunday. what makes this worse is that we were awakened at - am by window cleaners tossing ropes down the building and yelling at each other! toss in the fact that the gift shop items are waaaaayyyyy overpriced and you have a bad experience. my advice: book early and book elsewhere! try the essex inn!!',not_happy
id20016,' stayed here for two nights recently. comfy room with a well stocked kitchenette. clean quiet (& i was right by the elevator) and easily navigated hotel.not a long wait for the elevator which i was worried about because one elevator was out of service.sadly i always seemed to miss the warm cookies and lemonade:-( .hell is kitchen flea market a block away i got up before the family one day and had a nice time browsing the flea market. an easy walk to restaurant row. maybe ----- mins to times square.busy area well traveled. went to see a broadway show at eugene oneil theater while i was there and it was a fairly quick walk there too. some rooms have a nice view of the empire state building but my view was of a water tower- still it was kind of interesting. would certainly stay there again!',happy
id20017,' we stayed for - nights at parc --. it is in a really good location next to station as well as union square. we were starting our honeymoon trip and the hotel staff looked after us well. we had a room on a high floor which had a great view from massive windows. really impressed with the concierge service overall. one staff member in particular was really knowledgeable and was able to read his customers well. he gave us great advice to go out and explore - eat in the not so stumbled upon places in sf. would definitely stay there again if visiting the city. only thing that would make it better would be free wifi access in room. however there is a business centre with free use of computers.',happy
id20018,' my work is using this hotel for a few employees for - weeks. i have noticed people stay for a long time which is good and the fact they are gone all day too. they have done a lot of remodeling and everything is new. the tv is great! the hotel is quiet and very clean. the staff are all very helpful and professional. great location and not too far from downtown. i highly recommend homestead.',happy
id20019,' had a great stay at this hotel. --- times a year. great weekend getaway spot. many great restaurants nearby... near shopping and transportation. rooms are reasonable and clean. housekeeping on floor -- is excellent take a tour of the paintings outside the elevators on each floor. never disappointed at the roosevelt.',happy
id20020,' this is a small boutique hotel that gives great service. check in was quick and straight forward owing to the fact that i had booked the room for the previous night not allowing for the fact that we were overnighting on a train from washington dc. the room was clean and everything that we had asked for. a bonus was that every night from -.-- there was a kind of meet and greet where you had nibbles and drinks for an hour or so at no charge. this was on the floor that we were staying so this was even better. a continental breakfast was offered and this was set out in front of the lifts on each floor from -.-- to -.-- and was replenished during those hours so there was always a good choice. staff were very helpful with any directions that we needed and quick with the the offer of an umbrella that was sometimes needed. the hotel is in a good location and in easy walking distance to most things. would definitely recomend this hotel and if we go again would stay there without hesitation.',happy
id20021,' i stayed here because there were no other rooms available in the area that weekend. over all it was decent quality for the price and the staff was friendly.the beds were not as comfortable as more expensive hotels and i was grossed out because there was blood on the bedspread. i think the cleaning staff should be required to check alarm clocks when they clean rooms that are vacant so that guests are not disturbed.',not_happy
id20022,' stayed at this property for - nights the beds are great the staff is friendly and the price was right. the staff bends over backwards to meet your needs and gus the general manager went out of his way to say hello and make sure everything was perfect for my stay. dollar for dollar you wont go wrong with this property.',happy
id20023,' apparently this place has recently undergone a refurb and it looks great. we got a great internet rate on a basic level room. we requested a view of the hollywood sign and got that too. from the moment we walked through the lobby we knew this place would be great. the reception staff were great. and a special thank you to claudia on the concierge desk - her recommendations were spot on could get us bookings at short notice for good restaurants and was always to help us out. the room had a really comfortable bed and modern appliances. it also had a great bathroom with one of those huge shower roses which had fantastic water pressure. the gym is also the best equipped ive seen at a hotel. a great stay!',happy
id20024,' i had seen some unfavorable reviews but tried this hotel anyway. we did find the ac a little noisy but you can shut the door and it wasnt that bad at all. the units arent those older under the window things but are operated with a thermostat. however there is something about paying $-.---day to park at a hotel where i am already paying to stay at still goes against my grain. even with that though the place was nice and we would definately stay there again.',happy
id20025,' we just spent the weekend at the mayflower to celebrate my mother is --th birthday and to see the sights! the staff at the hotel was extremely gracious and accomodating. they upgraded our suite and sent a complimentary gift to our room. basically they treated us like royalty! the renovations were lovely as well. would highly recommend the mayflower.',happy
id20026,' this hotel is located just a short walk away from the river walk but far enough for a quiet stay. the rooms are clean and the staff is very friendly. the pool is great situated in a fun tropical setting. the gym is wonderful with every piece of workout equipment you could ever need. the breakfast buffet is affordable and delicious. i would recommend this place for business family or couples.',happy
id20027,' this hotel is in a great location in san francisco it is right opposite the hilton. the rooms are clean and comfortable the staff are friendly and professional. the breakfast is great. the only down side is there are no coffee- tea making facilities in the room but they do have a coffee bar in the reception area which solves that problem. overall a great experience.',happy
id20028,' have stayed at many ws around the world and this ranks near the top (hk is a step up). rooms are beautifully designed and of great quality. service is terrific with personal outreach to guests to arrange whatever is needed. had a great time at the sunday pool party thanks to the staff taking care of us.',happy
id20029,' the one and only downfall of this hotel was the long process of checking inn we booked off of booking.com and the receptionist took extra long to transfer our reservation whatever that meant. other than that the room was large for nyc standards we stayed in room ----! extremely clean and modern fixtures! the room was moderately quiet considering it is right on canal street! the location for this hotel is great for people that want to go out and experience the real nyc instead of staying in time square.. there are great restaurants nearby we eat at dos caminos and abe and arthurs both were delicious and -- minute walk from the hotel. afterwards we went to miss lily is a great little bar not too far from the hotel. it is in a great location for fabulous shopping ( anthropologie tiffany is louis vuitton dash.. etc.. ) are all walking distance from the hotel. also their is free wifi in the lobby as well as a bar. i heard this hotel was regularly ---$-night we got a deal off booking.com and only paid ---$-tax inc. overall great experience at this hotel my boyfriend and i are looking forward to return to it.',happy
id20030,' the hotel is beautiful. the room is nice but this is where the low cleanliness score comes in. there is a fairly thick layer of dust on all the plugs a power outlets. a vacuum would cure the issue quite quickly. it is especially noticeable behind the night stand. on the other hand the bathroom was spotless. the lounging chaise has a quite noticeable tear in the upholstery. take the advice elsewhere to park across the street as it is $-- cheaper but only if you dont need in n out privileges. the front desk staff were very friendly.',happy
id20031,' breakfast was excellent the staff was courteous rooms were very good. i would have preferred the sink outside the bathroom.',happy
id20032,' i wanted to stay in the hollywood area - and found that the roosevelt seemed to tick all my requirements. hotel was great - location is perfect the staff are friendly. also if you are into the star thing you will see a few around the lobby!! make sure you look out for justin at the concierge desk - this guy really goes above and beyond - nothing is a problem for him. would happily stay there again.',happy
id20033,' i just returned from an amazing experience at this hotel! the ambience warmth of the staff and true beauty of this hotel are unsurpassed! one of the most spectacular hotels i have stayed in. i will never go anywhere else in nyc! (a special thanks to one of the staff doris who made it all the more special!) huge thumbs up!',happy
id20034,' just got back from the new york palace. stayed for - nights in one of their standard rooms which i have to say for new york was very good lots of space and very comfy bed. if you are undecided whether to stay in the standard or executive room i would go standard. you only miss out on a view and a breakfast. we got a very good rate with hotels.com €--- + tax. as mentioned before the hotel is perfectly located. we ate out the whole time we were there as there is so much to choose from. if you like your breakfasts and want to treat yourself book the blt market restaurant at the ritz on central park south. its not cheap but is worth every penny. breakfast was the best i ever had. also for all steak lovers there is nowhere else but peter lugers in brooklyn (-- min taxi ride). we were told this would be the best steak we ever had having been told that about smith & wollenskys (very poor) i was a bit skeptical but they were right. melt in the mouth so please do take a trip there but be warned you have to book a few weeks in advance we could only get a late table on a sunday night apparently very hard to get a fri or sat. the gilt bar at the hotel is nice for a cocktail before heading out to dinner. we didnt eat there but it looked very nice. i would stay at the palace again i found little to complain about. the check in area and part of the lobby needs a bit of an update but overall you will be very pleased. enjoy.',happy
id20035,' hotel is old but they keep it in great shape. you get a huge room very clean everything you need in the room except for fridge free shuttle service to the airport. very friendly staff. just the internet was too slow but at least for free.',happy
id20036,' rooms reeked like mildew bathroom disgusting and the hallway up to the rooms smelled like urine.',not_happy
id20037,' if you want to pay -------- night to stay in downtown san francisco look elsewhere. i agree with all the other favorable reviews. for a little over---$-night this hotel is a bargain. great location to everything bartmunicable cars restaurants. very nice staffand the entire hotel is very clean and smoke free. would certainly stay again.',happy
id20038,' not only did we get an overpriced small room but it was close to the elevator and very noisy. the staff tried to change our room but they somehow forgot us and didnt tell us so we had to move to an even worst room on the second night. one of the worst experience and a staff which could be bored with us. little did they know that we are in nyc twice a month for business and this was the last time we booked there.',not_happy
id20039,' we chose the river inn based on other reviews availabilty and price. the river inn really was the best value we could find for a reasonable class hotel in dc at around £--- per night. foggy bottom is a lovely location charming townhouses and tree lined streets though being so close to the university a lot of the houses seem to be student accomodation. the plethora of students gives the area a buzzy and relaxed feel and means that most of the eateries nearby are at the cheaper end of the scale. the metro is a short walk as is georgetown with all its great shops and restaurants and a brisk walk will also get you to the lincoln memorial and the start of the national mall. trader joes is about two blocks away too! the hotel itself looks relatively bland outside and the lobby is small and generic. the staff were pleasant and welcoming. our room was nice with a dressing area outside the bathroom - the bathroom was fine though you could see that it had been done up and not everything had been changed some bits were still shabby and a rainfall showerhead really needs decent water pressure to be worthwile! the small kitchen with a microwave toaster fridge and hob was clean and stocked with two of everything. the fridge was quite old which meant at night it could be a bit noisy humming away just round the corner from the bed. the hob was really past it and needs replacing it worked but was a pain to turn on and off. there was a small coffee machine and grinder but no kettle if like many english people you need a cup of tea in the morning. coffee beans were supplied but only replaced occasionally. a nice touch was that a new dish scrub and washing up liquid were supplied and if washing up was left in the sink one returned to find it done. the bed was comfortable if not large. the tv had a decent selection of channels but the tv version of the internet simply wouldnt work and it is easier if you dont have a laptop to go to the lower lobby and use the pc there. our room overlooked an alley and looked straight into the rooms of the student hall opposite so you may need to keep the curtains drawn during term time! rooms on the other side look towards the watergate and the deluxe rooms look towards the potomac. overnight parking seemed pricey at $-- plus tax per night but that may be normal for dc. overall the river inn is a nice place the rooms are spacious and pleasant and do represent really good value in dc. having a kitchen is handy and trader joes up the road helps.',happy
id20040,' very impressed room was impressive spacious with king bed and enough room for - kid beds. my children loved the indoor-outdoor pool area. lady working in gift shop is really helpful and friendly. we had one of the best hotel meals ever in the cafe (and we stay in a lot of hotels!) overall i would say great value great hotel. will stay there again for sure!',happy
id20041,' we stayed here for a night in october because the hotel was close to the harley shop we were returning our rented bike to. the room was clean and we didnt hear any hotel noise you probably wouldnt hear that noise over the noise of the fighterjet planes from mirimar. they didnt stop flying overhead until -pm. i phoned the front dest to ask what time mirimar stopped flying planes at night and the lady said that she didnt know that was a plain lie as alot of people must ask that question. i will stay here again becuase they offer a free shuttle to the airport which saves us $--.',not_happy
id20042,' my bff and i checked in for a girls weekend we waited about -- minutes before we were helped. the gentleman at the desk was super nice and helpful. he made me aware of all my perks being a starwood member (no one ever does that) which included a late check out of -pm! woohoo! the room was fine and had all the amenities expected. i was a bit annoyed that they had teased a special amenity for my friend birthday...and yet even after calling - no special amenity...whatever it was. maybe it was the free bottled water in the bathroom? the gym was small but well equipped my friend liked the pool - although she said it was a bit cold. oh the woman i wish i got her name at the gym reception was awesome! lively friendly offered us apples...she was cleaning equipment as soon as it was vacated. awesome. we had room service one morning meh...but i have never actually had good room service anywhere. we never ate at the lovely dining room although it is breathtaking. overall good service nice room and facilities... i would go back.',happy
id20043,' i stayed at the americana inn in nov ----. as a -- year old girl travelling alone i was so pleased to find you had to buzz to get in the front door and the room could be double locked inside.the staff were sooo friendly and very helpful. though the weather was very cold out it was very toasty and warm in my room! my room was very clean and bed was made every day. it wasnt facing on to the road so it was very quiet at night (except i was right by reception so could hear people coming in and out). the shared bathrooms were always spotless and i never had to wait to use one. my only niggle was slight draft in my room coming through the gap where the air con unit was set in the window but thats it!!! (i just slept at the other end of the bed) it is a great location for a first timer to new york and really great quality and safe place to stay on a budget and i would stay there again!',happy
id20044,' im not one to write negative reviews but somethings just have to be shared. curtains only covered half the window so our room was never dark. only - pillows on a king-size bed. sheets were stained. what curtains were there had holes. shower curtain was torn. toilet wouldnt flush. hot tub had some kind of brown substance on the walls that look disgusting. ive stayed at old hotels before but usually they are still kept up. i think ramada forgot their name was on this one a long long time ago. if youre considering this hotel you might as well save half your money and go to the $-- motel next door. on the upside my wife and i did sleep undisturbed and so far i havent gotten sick.',not_happy
id20045,' this hotel has an excellent location near times square empire state bldg and penn station. rooms were clean and good-size. staff was extremely helpful! good breakfast too. overall a great stay!',happy
id20046,' i just spent the weekend at the hotel zaza houston. what a fun place to stay! i was promptly welcomed by the friendly valet parking staff and porters and didnt have to wait at the front desk. check-in was easy as it should be and i went directly to my room. i will note like another poster that there is nothing to state how much the valet parking is but i did assume i was going to have to pay (turns out it is about $-- -- i thought it was $-- but another poster say is it is $--). my room was a grande king that i got using a corporate affiliation for $---. the room was pretty large with a separate dressing area and small-ish bathroom with very modern bathroom fixtures. it overlooked the very beautiful pool. it was tastefully decorated in a style of understated modern elegance. the bed and bedding were quite comfortable and the room was quiet. there were some signs of damage to the wall (chipped paint) and evidence of a quick paint job on the wall of the dressing area -- on one wall it looked like someone applied too much paint using a roller and forgot to smooth it out resulting in a dripped-down look. but this was a minor flaw in a great room. room service was very tasty even if it was priced as highly as you would expect for this type of hotel. i only ordered once a steak & french fries dinner with a sliced tomato and strawberry smoothie ran me $-- after tip and service charge. it was worth it though! the high-speed internet was free and i used it a few times. one time i tried to use it it was quite slow. otherwise this along with the flat-screen wall-mounted tv were nice amenities. the gym is pretty well equipped for a hotel with multiple weight machines bikes treadmills elliptical machines and free weights. the lounge can be pretty loud at night but they seem to have done a pretty good job of insulating the rest of the hotel from the noise. the hotel itself is pretty trendy and the clientele is decidedly upper class (or at least they appear to be so). even if you get a good rate expect to shell out some extra cash for amenities while you are there; there are no easily accessible restaurants nearby and there is no free parking. on my next trip to houston i would be to stay at the zaza again and i would recommend it to anyone looking for an upscale fun place to stay.',happy
id20047,' for the price point this hotel is great. situated in midtown manhattan around the corner from empire state building close to restaurants shops and subway. six of us had a girls week in new york and the hospitality and service of this hotel was great (especially during hurricane sandy). room surprising spaceish for ny and clean comfortable beds and ok bathroom they are going through some refurbishment the only down was that the air conditioning was too warm however looks like all of ny is like that the colder outside the warmer inside.',happy
id20048,' just returned from a four night break in nyc staying in the sofitel. i agree with previous reviewers the location is excellent for all the major landmarks. the hotel is really lovely. we got upgraded to a suite on the top floor (--)! the food in the hotel was really good. we mostly ate off the bar menu and it was not expensive at all for what we got. it was a pleasant surprise. we did have breakfast in the red flame down the street as recommended by other reviewers but we found that it was really too much food however it was a typical american diner and loved the experience. would definitely stay at the sofitel hotel again and would recommend it to everyone.',happy
id20049,' we just stayed one night at the residence inn san diego mission valley-sea world area june ----- ----. the hotel room was clean and spacious. our - year old enjoyed the second bedroom with bunk beds that we didnt expect. the biggest draw back is the noise. you can hear everyone around you. the walls are very thin. the breakfast is good. many items to choose from hot and cold and fresh fruit. we did feel safe at the hotel. we didnt feel all that safe at the local outdoor mall. and we are from la. pool was fine too. overall i wouldnt stay again. for the price i would rather stay near the beach next time.',not_happy
id20050,' we had a fantastic time at the jw marriott. the view from our room was just unbelievable! we could see both the pool and the golf course from the room. even though there was a pro golf tournament (champions tour) going on the place did not feel crowded.',happy
id20051,' located in the retail section of downtown seattle so shopping options are very close. staff were friendly and helpful. parking in seattle is expensive so the parking of our vehicle was perfect as we didnt need it during our stay and visit to the market and space needle.',happy
id20052,' we stayed at the parc-- for - nights. huge benefits to this hotel is that the bart train is only a couple hundred feet from the hotel and the trolly is only about half a block. the hertz only being about - blocks away is also very convenient. the hotel itself was very nice. there is a ton of elevators to waiting for one isnt a big issue. the fitness room is well stocked with treadmills. ellipticals free weights and pretty much every type of weight lifting machine there is. overall it is a very nice place!',happy
id20053,' our family stayed at the drury the night before driving up to winter park for a ski vacation. we just pulled off of i--- to the first hotel we saw. we were pleasantly surprised when we got our free drink tickets and were offered almost a full meal for our whole family at night. the tv was a big flat screen and the room even had a recliner. if you are interested in getting the most for your money the drury is definitely the way to go.',happy
id20054,' we stayed here after a long plane trip. the room was perfect! spotlessly clean comfortable great bath amenities wonderful shower. we could not have asked for a better room!',happy
id20055,' when you pass through the revolving doors of the w new york you know it is not your typical hotel. and that is not a good thing. instead of a calm relaxing welcome home vibe everything is too modern too contemporary. you arent stepping into your home for the next few days. youre stepping into a nightclub complete with the thump-thumping bar and lounge to your right and features in your room that are meant to look cool but not actually make your stay any better. arrive at the elevators and there is more proof it isnt your typical hotel. at a typical hotel your room key would work every time. at the w new york your room key--necessary both to open the door to your room and make the elevator go to your floor--is too unreliable. only needing one room key for your entire stay? that is so ----. we werent the only ones with room key troubles. at least four other guests in the elevators with us during our three-night stay had similar problems. other reviewers on tripadvisor have complained about this too as you can read. once you overcome the atypical hassle of actually entering your room youre greeted with something that actually is typical for a hotel in this location: a shoebox-sized room. this is no exaggeration. there is exactly -- inches of space between the foot of the queen-sized bed and the wall. thank goodness that the tv mounted to the wall was a flat-screen and not an old-style tube tv because there is literally no room for anything deeper than a two-inch screen. at this point you should know that we booked our hotel through priceline and we paid $--- a night compared with the standard rate of well over $--- per night. though the standard rooms are the same throughout the hotel i can only assume that priceline guests get the worst possible location within the hotel. saving money is not hip so they give bargain-hunters the leftovers. i came to that conclusion upon realizing that our room was right next door to the cleaning staff is supply room. at around - each morning during our stay three or four members of the cleaning staff congregated right outside our door and chatted loudly for about a half hour. that wasnt the wake-up call we asked for. another example of the poor location was the view from our room. we werent expecting to see a sweeping panorama of the city from our fourth-floor priceline room but we at least hoped for a little privacy. instead immediately to our right along the wall that runs perpendicular to our window was another row of rooms. that meant that four feet from our window was another person is window. if their blackout blind had been open we couldve seen right in. unlike most hotels there are no sheer curtains at the w new york. it is either all light or no light. that said it shouldnt surprise you to know that we left our blinds closed for most of our stay denying ourselves any natural light but preserving privacy. here are three other things that made the ultra-hip w new york feel ultra-uncomfortable: - weak lighting: turning on all lights in the room gives you less than half the amount of light that youd get in a typical hotel room. - no shower door: seriously. the shower has no door. there is a three-foot gap in the glass that you step through and into the shower. cold air flows through while you rush to complete your shower. a shower curtain? how déclassé. - a spacious minibar: about the only normal-sized thing in the room is the pressure-sensitive minibar. in the hopes of bleeding more money out of you the w new york uses valuable space in your room to sell you overpriced snacks and beverages. dont you dare pick up that can of gummi bears though! youre charged instantly for anything that is moved. ok so did we like anything about the w new york? sure. the toiletries were really nice the bed was free of bedbugs and the location was ideal. but we wont be staying there again at any price. do you want to relax and be comfortable at the end of a fun fast-paced day in new york city? then dont stay here.',not_happy
id20056,' this is my favorite hotel in new york. the service is amazing the views of central park breathtaking the rooms beautiful and the location fantastic. we have stayed there a few times and i always look forward to returning. the only thing i wasnt crazy about was the bistro but they are renovating it to a more upscale restaurant. meanwhile you can have breakfast at the beautiful lobby-bar area. the service is the best i have ever experienced. they remember your name ask you about your family and be to see you. you feel welcomed in this hotel and they will go out of their way to help you. among the amazing people who work there i must single out ender ozmelek as a true gem! he is not only friendly and welcoming but will also make you feel at home. for example he always arranges for a greek newspaper to be delivered to our room along with ny times without us having to ask for it. for me this hotel approaches perfection!',happy
id20057,' my husband -- year old son and i were travelling for personal reasons and wanted a nice hotel where our son could use the pool where we could relax wander the streets if we wanted and use as a central location for exploring...i have to say i was disappointed on many levels. everything was an add-on-extra cost. want to use the pool it costs. want wi-fi it cost; parking wasnt expected free but then there was more tax on top of that...want to use the restaurant too late; want to go to a show - - drink min....oh and if you book the room using priceline - beware - they give you the smallest room for what you bid on - want - double beds - extra....and the rooms are small and nothing special and frankly i found to be a bit worn for the amount we were spending....wouldnt stay again with all the hotels in a similar price range....',not_happy
id20058,' first time to seattle and i had to balance where i stayed with my budget i was willing to stay on a holiday weekend.. in fact bumbershoot weekend and booking at the last minute so... the hotel is not within walking distance of pike place market however they do offer a shuttle that will take you there and pick you up.. wish i knew i needed to book the shuttle the evening before.. but.. i did make use of the shuttle returning from pike place-- which was great ! the desk clerk kindly offered to upgrade my double bed no-smoking room to a room with a view and a king bed.. which was great ! but... the first night we walked in and the room reeked of cigarettes... however we did not realize how bad and -. we were tired from flying lack of food etc.. so we decided to tough it out the first night thinking we might be over- reacting.. but when we came back to the room after being out the second day we had to say something .. and the wonderful employees graciously moved us to another room without question. so second night was a much better night! overall the room was comfortable older property nicely redone.. our view room had coffee maker room for our bags closet w. hangers extra pillows and comforter so all in all pretty good... the price for the first night was a bit on the higher side but i think all rooms in seattle saturday night of bumbershoot weekend went up.. i would stay again but i would be sure and reserve the shuttle to get around and if the room was not ok upon walking in i would immediately go change it... last but not least-seemed odd that the coffee shop which is part of the property was not open late...',happy
id20059,' recently stayed here for five nights. found the hilton very adequate but not spectacular. skipped the $--.-- breakfast buffet for the $-.-- grand slam at denny is just down the road. room was average sized but skimpy on drawers for clothes with just three. room thermostat seemed to be --- degrees off. water pressure in shower seemed to come and go in cycles and bathroom could use a fan.. did like the evelyn & crabtree toiletries and thick towels. bell staff-parking valets were very friendly and helpful. location is good for various san diego activites. i guess i expect hiltons to be exceptional properties. this one seems to lack character and would be easily forgotten by most travelers. this was my first hilton stay in some time and i think in the future ill stick with a doubletree where you get a bigger bang for your buck.',not_happy
id20060,' maybe we got the priceline room. we were not impressed at all. for the price i expected much more. room was small and the bathroom was small and very basic. the tub was in very poor condition. i think the tub was painted over because white material was peeling away from the tub. id rather stay at a - or - star hotel before i put my money into this hotel again. it really felt like we were staying a budget hotel.',not_happy
id20061,' pros: got a good deal using priceline close to airport comfy bed-pillows cons: way too noisy could hear planes flying overhead and was very loud. also our room was close to ice maker which was noisy and we could hear people talking in the hallway. poor sound insulation. no complimentary wi-fi in the lobby. breakfast very expensive ($--+ for american breakfast after gratuity service charges etc...) bathroom was also very small. parking is overpriced at $-- (including tax). seems they charge around $-- for others (airport parking) how can they justify charging guests more? also check-in line was slow they could have used more staff. the check in clerk was friendly. unfortunate about the noise as we could overlook other things. getting a good nights sleep is important when you have an early flight the next morning.',not_happy
id20062,' hotel charges $-- parking rooms are small hotel front desk not fimilar with area new people training. great value had a great room with view of river kids spent lots of time on the balcony .. room service was great making sure the kids got what they wanted to eat. great acces to river walk and jax landing.. not too many family food places close by. beware of open acess internet one of my pc was attacked.. would stay again',happy
id20063,' the hotel is great and the staff were so helpful. the rooms are spacious and clean and even have a little kitchen which is useful. we moved rooms due to decorating on our floor but got a similar room higher up. the only thing that lets this hotel down is the spa mentioned in brochure it is not here it is at a sister hotel many blocks away. with all the walking we did a spa would have been perfect.',happy
id20064,' i had looked at all the reviews here before booking and staying at the brookshire suites and it worked really well for us. we are a family of - with two kids under age --. what worked well: - park next door at the arrow parking garage and hand carry your luggage over. it is very close and clean and safe. $-- for -- hours. - one block away from the inner harbor. legal seafoods on corner one block away. lots of great indoor-outdoor restaurants at the harbor. - rooms nice breakfast selection good - staff friendly helpful on the flip side: - room was a little tired but not dirty or anything. could just use a refresh. - big rush at breakfast time and limited staff was a little overwhelmed but it all worked out with everyone being patient all in all i would recommend it. it could not be more convenient to all the harbor activities.',happy
id20065,' the galleria park hotel is in a perfect location for travellers visiting san francisco. the location is a walking distance from union square and the montgomery bart stop. you do not need a cab from the airport to the hotel you can easily get on the bart and walk less than a block. the bathroom in the room we stayed in needed remodeling and they need to do a better job with the centralized heating system. it was a little chilly in sf the weekend we were there and they only turn on the heat at --pm or so. the rooms are a little small but the front desk was friendly and helpful. for breakfast please vist posh bagel less than a block up on sutter. they have the most delicious breakfast bagels you can imagine!',happy
id20066,' stayed for - nights as part of a multistop trip facilities are pretty basic no restaurant except a breakfast cart in the lobby selling pastries coffee etc so many places to eat though within easy walking distance no bar but guests can get supplies from the minimarket around the corner and enjoy either in your room or sat around the outdoor fire pits rooms - a good size all overlooking the bay & alcatraz beds with adjustable mattresses so youre sure of a comfortable sleep location is brilliant - - minutes walk from the wharf and -- minutes to the cable car terminus which takes you uptown all staff extremely friendly & helpful - thank you all',not_happy
id20067,' we held an event here and while the staff were very accommodating the hotel itself is outdated and somewhat dingy. the cons: the food: we ate at the in-house restaurant the first night. it took over -- minutes for them to bring us water-take our order. another -- minutes before we got our prime rib which was overcooked. the it guy ended up serving us (?!) the food during our conference was also awful. it was extremely oversized and coated in breading-sauce the veggies were bland. overall not good at all. the rooms: the rooms were old - think of the wood-paneled decor of ---- is. the location: while it is considered on the riverfront its actually a few blocks away from most of the action and not really on the riverwalk. it also felt a little sketchy at night too. i was ok with the fitness center but my coworker who loves to exercise thought it was disgusting. there were plenty of machines however- at least - types of cardio. and room for weights and other floor exercises. the pros: the staff were exceptional and incredibly accommodating to meet all of our needs. the meeting space was also fantastic and met our needs ---%.',not_happy
id20068,' we spent one night at the hyatt regency penn is landing while spending a day site seeing in philly. the hotel is nice and the front desk staff was exceptional. we had a great view of the delaware river from our large comfortable room. the location was ideal for site seeing in the historical area of philly. there was a charge for internet and parking but in my experience that is standard in -* hotels in large u.s. cities. if we visit philly again i would definitely stay there again.',happy
id20069,' the clift was one of my favorite hotels. it is a modern boutique hotel without any attitude. our room was clean and comfortable the hotel has a great fitness center and there is also a restaurant and bar in the hotel. we hung out at the bar a couple times and it was a great place to grab a drink or dessert. the hotel is in a central area a few blocks from union square which was great for us because we love to walk everywhere. i found it was a ----- minute walk to most neighborhoods from the hotel. the only minus was there wasnt a coffee maker in the room & the bed wasnt the most comfortable but it wouldnt hold me back from staying there again.',happy
id20070,' i stayed at this hotel in march ---- although they had just opened the staff was courteous and accomodating even upgraded my room the green wall is a beautiful touch to the lobby. the restaurant is still in its early stages but ordered a sandwich that was delicious. it may be right down the street from questionable stores but it appears they are cleaning up the area. i would definately recommend staying here the rooms are large by ny standards.',happy
id20071,' i stayed at the fairmont in san francisco once before about eight years ago and had memories of outdated decor and paper-thin walls. i decided to give it another try for a recent overnight stay enticed by a good rate and was thoroughly impressed. usually when i come into town i stay at the campton place hotel on union square which i have always liked for being an upscale but smaller and more personal hotel with great value rates. while the location for the campton place is better (the fairmont is at the top of nob hill and while it has stunning views it can be a bit of a hike to get someplace or you need to take a taxi) i was impressed with the fairmont this time around and would stay there again. i was given a beautiful large renovated room on the -th floor with a view of the garden courtyard and a distant view of the transamerica tower. there was not a problem with noise this time around and i did not hear anyone in the surrounding rooms. room service was efficient and very good and the quality of everything from the bed linens to the bathroom fixtures was very luxurious. parking is expensive at $-- a day and i paid it because i needed access to my car for business appointments outside the city. if you can avoid it you should as getting a taxi was very easy through the nice doormen at the front of the hotel. the business center is accessable with your room key and has internet access printers and fax machines. it has not been renovated like other areas of the hotel but i found it quite functional albeit no frills.',happy
id20072,' we stayed in the hyatt regency dallas in mid-april for three nights. the purpose of our stay was for a tournament held at the nearby convention center. customer service was excellent. hyatt gold passport members have a dedicated line for check-in and customer service. room size was adequate - not too small not overly large. rooms were modern and well furnished. room was kept clean. television channel selection was good particularly for children. breakfast buffet in the downstairs restaurant was good albeit a bit overpriced. hotel is within walking distance of the convention center (about - blocks). the area around the hotel is obviously urban. some areas are a bit dicey at night. swimming pool is small for a hotel of this size and standard. valet parking is available and provides covered parking. otherwise paid parking is down the hill in a fenced-in lot that does not provide in and out privileges. overall the hotel is quite nice. service was excellent. the hotel is quiet. downside is the lack of free in and out parking.',happy
id20073,' we went for a convention and were only staying one night. granted it was close to the convention we were attending but this was the only positive for the hotel. it was too much money for what we received. there was no continental breakfast i got the impression that the staff was put out by having to help the customers and nothing spectacular about our room. our room had barley enough space for the two of us and our luggage. im glad we only stayed there for one night. our friend who was also going to the convention spent --$ less than we did on a hotel that had a microwave in the room continental breakfast and free parking. (paramount has a --$ a day valet). i would only recommend this hotel to someone who has the money to waste and is planning on only sleeping in the hotel.',not_happy
id20074,' where to begin? ah yes april --th a full month prior to arrival when i made our reservation and paid for the entire - night stay up front via the advance purchase rate directly through marriott is site onto my credit card. stated very clearly on the reservation is late check-in as my husband and i along with our - y-o would be driving from disneyland. guess what happened? yup finally made it to the hotel and was told that our room was sold away . huh? how can this be? it is already paid for thus already mine. at -:--pm (as per my cell phone statement) i called the desk to remind them that we would be late and are coming form disney. i was told that my room was waiting for us and that my request for a sofa bed for my toddler would be honored. at --:--pm i called again to report that we were lost but that we were still coming. this time the same clerk stated that there were only - rooms left and to hurry. i reminded her that i had a reservation and she just reiterated to hurry . at -- oclock at night our super-tired family was ushered across the street to another marriott told that the room would be comptd (id certainly hope so) and to pack up all our stuff and return the following morning. again whaaaaat?!?! so we go across the street like the griswalds amid a bustling lobby filled with clubbers and ask for our room key. the room was fine but lacked the kitchenette we reserved with the residence inn for all the food supplies we had stopped to buy on the way. had to toss all perisables. and this other hotel didnt offer the free breakfast like the residence inn either. the next morning called the desk at residence inn. the manager on-duty was very nice and knew who we were and said to come anytime as our room was ready. got over about --am and being from est were starving for breakfast and mentioned how we missed out. promptly given a $-- credit and a --% coupon for the broken yolk restaurant across the way. that was the only discount given for the hassle from the night before. and the --% coupon is given to any guest that asks. only got the $-- credit because i complained. and the super-nice corner room they supposidely upgraded us to? well my brother and his gf happened to be staying there with us and they got a corner room. so much for the upgrade. they got there from disney just before us. nice. had to stay in a different hotel from my family. i mentioned how i was not satified and asked if the $-- a night valet fee could be taken care of. no was the answer. nothing more was done to try to make us happy so here is your warning. later i went to the desk looking for the clerk that said my room was still available the night before. kelly appears and seems nervous. when asked how on earth she could give our room away even after talking to her twice prior to arriving she first blamed the guy that replaced her shift for the night then said that on busy evenings it becomes first come first serve . again whaaaaaattttt?!?! then why bother making a reservation? she had no answer. i left the desk uphappy once again. upon check-out i had given up on trying to get some satisfaction a discount somethng other that $-- for a breakfast we missed out on not to mention the food we had to throw away. the lady at the desk was different given in was now monday and asked the usual how was your stay question. mistake. big mistake. quickly went though the events that had happened upon arrival and went so far as to mention how we were still not happy. strike three....nothing more was done and the general manager is business card was requested. right after this review is posted the letter to the gm is getting written. unbelievable. the hotel is very nice new hotel and turned out to be where all the families were. this is a very busy downtown. try not to go during a game as the petco stadium is right around the corner. double and triple check your reservation just as i did but understand that at this hotel a reservation means absolutely zero to the staff especially on a busy night.',not_happy
id20075,' hudson in one word: rock. once you arrive the lobby makes you impressed and in the evening the rooms turn into one big party. an exclusive rockparty yet a little bit tacky. the rooms look nice and the service is fine. yet something is missing to make this hotel worth the money. the entrance is like a back door the location is actually a bit off even though it is close to central park and the service is just ok. maybe they already think theyre too hip and doesnt bother? i would recommend my rock loving friends to stay here but if yourre not a part of that crowd the stadard hotel ny is a better deal. both beacuse of the crowd and the location.',happy
id20076,' ive been travelling a lot for business and there are details which make the experience wonderful...let me tell you how the w dallas victory ...victoriously did that! i arrived after flying for -.- hours. i was exhausted and quite chilly. before i knew it i had a down comforter on my bed which was much more comfortable for me because that is what i have at home! i wanted to pick up a couple items and the front desk first called to see if they could book the acura experience for me (unavail). that would have been fun but i actually wanted to walk! i ordered a sandwhich in the living room and it was far too greasy for my taste. i think i just generally expected a turkey sandwhich to be a healthy option. i was probably too jet-lagged to read the description properly - there was cheese and bacon too. lol the living room took care of me when i woke up groggy on the hunt for coffee and breakfast and later on i found the cobb salad was pretty delicious. they were also fantastic while we spent time socializing inside and on the terrace with business partners. i slept like a baby and felt pretty well rested even having displaced myself by - time zones for just a few days complete with a hectic schedule. the beds are wonderful! the bliss spa products are great. next time i stay at a w i know i can pack a bit less! there are lots of different snacks and drinks available which is quite convenient. the internet connection in the room was - star. and i personally really got to experience the wonderful of the w. room service arrived with two bottles of bubbly and fruits dipped in chocolate...and i knew it had to be a mistake...i insisted it was a mistake which it was. a little while later the guy came back with one bottle and plat for fruits dipped in chocolate and a note from the w saying this time it wasnt a mistake. the gesture made me smile from ear-to-ear. when youre a woman travelling on business you feel like your life is in the hands of others in many ways. the w made me feel like i was in a super safe comfortable and welcoming place. thanks w. xox',happy
id20077,' we travel to nyc on a regular basis and have been staying at this hotel for the last - years.',happy
id20078,' we spent three nights here during a - week trip around canada and the us. this was by far the nicest hotel we stayed in. the staff were helpful and aproachable. the hotel operates a no-tipping policy which we found strange at first but i think the policy made it much easier to approach staff. the room was spotless the bathroom had a lot of little touches and plenty of towels and robes. we had a fridge which was great given the heat at this time of year in boston. the hotel is right by the silver t line which we purchased a weekly ticket for and used everyday. it allowed us to travel right across the city in very little time for very little cost. there were many and varied options for breakfast. excellent service cannot recommend this hotel enough!',happy
id20079,' we booked this hotel after seeing the price and the reviews. the reviews did not lie. everyone working here is friendly and helpful. anything we needed they helped us with and booked all types of activities for us. it makes your stay much more enjoyable. the rooms were perfect. clean nice and had everything we needed. there was a safe in the room large enough for a laptop. the free internet was nice as well. the wine reception is great. we didnt make it every night but i would definitely recommend it. the location was great. easy to get places and very easy to use public transportation. there were some really nice bars and restaurants right around the corner. we felt totally safe the entire time. as for the noise - we asked for a room that was not adjoining and we did not hear a sound. you can hear doors closing around you but that is the case in any hotel. overall this was a perfect hotel for our vacation. oh and the no ac thing was not a problem. there was a mini heat wave when we were there and the fan and windows were more than enough. love that it is eco-friendly.',happy
id20080,' we stayed here for about - days - nights. we booked it because of how close it was to sea world. i figured it might have alot of traffic around there but i was pleasantly surprised to see it was in a great location & there wasnt near a much traffic as i expected. it was about - mile from sea world had a couple of restaurants within the same block a mcdonalds across the highway & was only a couple miles from a shopping center with a grocery store & more restaurants. the hotel staff was very helpful with everything we asked for. even gave our boys some floaties to use in the swiming pool. they have a laundry area which is free! a great workout room a business center which you can use for the internet free! & offer a shuttle service to take & pick you up from sea world free! (saved us about $-- in parking) the rooms have kitchenettes which include all the essentials like pans silverware plates bowls glasses full sized soffee pots sugar salt pepper creamer dishwashing liquid etc.! very convenient!! they even offer you a free dinner on tues. wed. thurs. we were there on a tues. so they were serving chicken alredo. i expected a small dinner but they had salad garlic bread chicken alfredo & free drinks. it was a real dinner! it was a very friendly atmosphere & for all the mom is who stress about vacations & budgets like i usually do this is a hotel that will help you relax & enjoy your vacation with the kids! :) i am so thankful to the entire staff for making our family vacation with our - boys so enjoyable!!',happy
id20081,' our room was cozy and well furnushed even flat screen tv frount desk was very helpfull',happy
id20082,' i just spent one night at this hotel to go to a concert. the first glitch was that i had called two days earlier to change my reservation from one room to two adjoining rooms. not only did i not get an e-mail confirmation to that effect despite the fact that the hotel staff person had told me that he would send it but when we arrived there was no record of the change. the change was made then and there. the climate control is terrible. the rooms cannot be cooled lower that -- degrees. for over $--- - night i think one should be comfortable at night. there is a small coffee maker in the room but i had to ask housekeeping for sugar and creamer. all not huge faults but not good for a - star house. on the plus side the location is great for the theater district. the restaurant associated with the hotel is excellent. the staff is pleasant and helpful even if there is not enough staff for the limited reception area. bottom line... i would not stay there again for the money.',not_happy
id20083,' i have stayed at this hotel several times and am a platinum member of hyatt is reward program(gold passport). every other stay has been good at this property but this time may be enough to keep me from visiting a hyatt ever again. the hotel was hosting a large class reunion - and the noise from the lobby bar echoed through the atrium part of the hotel until well after -:--am despite numerous complaints to the front desk(and i was not the only one down there complaining). i was told there was nothing that could be done about it and the bar will close at -. i assume the bar did close at - - but the noise did not stop. when we finally did get to sleep - management called early in the morning to make sure we knew our room had been comped(yes - they woke us up to tell us that). the overall attitude of the front desk during the problem hours was horrible. if the hotel wants to host these types of events(which i have no problem with) they need to employ adequate security-help to make sure the non-event guests can get some sleep. while i appreciate the comped room - i would really love to have that wasted nights sleep back.',not_happy
id20084,' we were in san fran for a wedding and wanted to stay in the city. thanks to hotwire we got a good deal here. overall it was perfectly fine; the room was nice and the staff were friendly. my only complaint was parking. $-- a day! we had a car because we had to fly into san jose (long story) and the wedding was just not accessible by public transportation. i saw other hotels nearby that were charging more like $--. i researched ahead and parked at the -th and mission garage just down the street; it saved us about --%. other than that it was a nice place to stay right in the heart of things near union square.',happy
id20085,' i went to meet a friend in chicago and we stayed here for - nights. it was heavenly! service was great all requests were delivered promptly and with a smile. the bed and room was comfortable and it is convenient for shopping especially in the winter when you dont want to go outside. lovely hotel.',happy
id20086,' another convention to attended but this time in indianapolis. after driving for a few days my wife and i were ready for some comfort and rest. we arrived wednesday for a convention at the marriott indianapolis downtown at -am. the hotel quickly accommodated us and allowed us to check in early (this is not a guarantee but was nice of them). we entered the room to find it large and with a pleasant view. as this convention brings over --k people into town we knew this weekend would be busy and packed. we were pleased that the hotel and its staff did not disappoint in the - nights we spent there. they were busy at all hours for the - days but kept up with our requests and our needs. the cleaning staff was a pleasure and never skipped our room! due to the convention the room was on the expensive side but was worth it as the location is across the street from the convention center. i have given this hotel - for value only due to its location. tip: there are bridges that join the hotel to the convention center so that not matter the heat or snow walking to the convention will be comfortable. the pub - eatery in the hotel called champions has many televisions so that you do not miss your games and had a decent selection of beer. while our convention was in town they even had a special brew on tap with a fun name. the hotel also has a convenience store next to the reception counter. this was an easy and fast way to find drinks and a bit of food while working and attending a convention. lastly there is a indoor pool and spa which was wonderful to sit in at night. the warm water and bubbles always help with all the convention walking!',happy
id20087,' my name is john. i just returned to camarillo ca last week from a wonderful vacation in nyc. i have family on long island but i wanted to stay in manhattan to get the full city experience. i would just like to say your staff was fantastic and your rooms were quite comfortable. rest assured when i return next year to visit ny i know where i will be making my reservations..thanks again!',happy
id20088,' had a meeting in dallas so just stayed for a night. the hotel is beautiful and clean nothing really unique about it but does the job. id say a standard --star hotel. the lobby is nice and the hotel itself is very big. we went to the restaurant connected to the lobby for drinks and it was expensive but also quite fancy. the restaurant itself was very trendy. i was pleased with my stay overall. no complaints.',happy
id20089,' we stayed at the hotel wolcott dec -rd - -th (got back today) to take part in some xmas shopping. we found this hotel to be great. it was in a really central location with plenty of shops surrounding the hotel including a dunkin donuts on the corner of the st. which was open til --.--pm so great for getting tea and coffee. there was also a -- hour mc donald is just around the corner and a small shop next door to the hotel selling beer cigarettes refreshments etc. the room we had was great very large with - good firm clean single beds. we had a area upon entrance too which had space for the suitcases etc and a large closet with free safe. we also had cable t.v hairdryer etc. upon opening the curtains we were over the moon to see that our main view was the empire state building in all it is glory - wow what a view!!!!! i have attached a picture to this review for you to see how good the view was. it literally took us - minutes to walk to the esb so was very convenient. **note esb is open til --pm every day and on thursday friday & saturday it is open until -am!** the hotel offered free coffee tea & muffins in reception each morning and there was a really nice atmosphere with lots of people from different parts of the world all sat round talking. the staff were pleasant and helpful. overall a very good experience and i would recommend this hotel if you are on a budget but want a safe clean friendly centrally located hotel. the hotel has a lot of history (built in ----) and the rooms are unusually shaped with a very ornate reception it all adds to the essence of the hotel. i would definately stay at this hotel again and would feel perfectly safe walking around the surrounding areas on my own. have a fab time in nyc - if your going for xmas your going to be amazed!! make sure you check out the rockefeller centre is xmas tree!! :-)',happy
id20090,' this place was great it was located about -- miles from the hub of the company i work for my crew and i who took -- rooms where treated well. the manager niles worked with us to put breakfast out around - am right before my crew left also they worked with us in cleaning the rooms all and all we will be back',happy
id20091,' i stayed at the westin copley place for - nights for an academic conference. i was immediately impressed with the knowledgeable friendly staff who greeted me. though she was designated as in training she was professional and very helpful in answering all my questions about the hotel dining workout possibilities. for the entire four days of my stay this was the norm not the exception. rooms were clean and comfy. my floor had an excellent ice maker that allowed me maintain my diet coke habit. the hotel is conveniently located near various stores such as cvs so that one can easily purchase items to eat and drink in the hotel. westin copley is also located near many restaurants--some very close by and others a short (under a mile walk). i walked each night to an irish pub-eatery for fish and chips to california pizza and to an italian place just -- minutes away. lots of bars too if one wants to avoid the relatively steep hotel bar drink price! the hotel is also close to the orange line and for - dollars i was able to take the train to the red line to harvard square for a burger at bartleby is (the joe biden). finally the hotel has a very functional work out facility especially if one simply wants to run bike or do machine weights. i also received a call from a running club of hotel staffers asking me to join them for an early morning run (-.- miles) along the charles river. if i return to boston i will return to this hotel.',happy
id20092,' rooms are clean and manager is helpful but the place is old and seems to attract a certain type of clientele ( fighting in room playing radio loud loud talking ) i guess thin walls are just a fact of life in these types of cheaper motels. motel is right off major street with lots of traffic so that can wake you up early in the morning. my room was in back and faced a plumbing business that started making a racket at -:-- am. my friends stayed in one of the front rooms so were bothered by traffic noise. if you`re a light sleeper you should avoid this place.',not_happy
id20093,' here is a recent e-mail that i wrote to their customer service. do not stay in this hotel. it is absolutely ---% disgusting. i recently had booked a room in the americas best value inn columbus - north location. when we arrived to the hotel the outside of the building was in very poor condition and there was a police car stationed outside the building. we proceeded to get our room keys thinking that the outside of the building may not be the best indication of the quality of the inn. we went in the main office to come across a back in -- minutes sign. ive never seen a sign like this in a hotel and i thought it was very unprofessional. after several minutes we were able to talk to a clerk. i told him my name and the type of reservation i had made (king bed-non-smoking). he told me id have to take a double bed room instead. he claimed how this was an upgrade for me. i inquired about this since a king bed is clearly bigger than a double bed. he told me that there would be two double beds in the room which has - person capacity. i was traveling with one other person and this was by no means an upgrade for us. the clerk was very forceful and rude about this and i felt his comments were misleading. he also refused to give me a lower rate even though he was not going to provide me with the type of room that i had reserved online. he kept talking down to me and told me that he wanted me to go see the room before accepting it because he didnt want to deal with me if we didnt like the room. well it turns out that looking at the room first wouldve actually been a good idea. we went to the room and noticed the following (these are just some examples): -) cigarette burns through the quilt and sheets on one bed -) cigarette ashes on the toilet seat -) no lampshade on a lamp in the room -) a strange white substance on the carpeting (i dont even want to know what this was) -) the smoke detector was barely attached to the ceiling. there was a wire exposed from it which also seemed to be attaching it to the ceiling let me again note that i had reserved a king-size bed and a non-smoking room. clearly this room was not what i requested and on top of that it was in extremely poor condition and very dirty and unsanitary. i wouldnt even expect a prisoner to stay in a room like this. i have some photo documentation if youd like to see it. we did end up getting our money refunded in the end but i really think you should consider further action against this hotel. after this utterly horrible experience i wouldnt even consider staying in one of your hotels again. by the way it is also very disheartening that your customer service is not available ----. we were in a very hostile situation at that hotel and it was very uncomfortable to have to go back to that clerk to get our money refunded since he was very rude and unprofessional to us from the start. i can only imagine that this location is turning off many others from your company as a whole. while your company may have nicer hotels to offer i most likely will never take a chance with you again. you may want to contact this hotel so that they do not damage your company is name any further. i plan to share this information with everyone i know to spare them the same awful experience that i had.',not_happy
id20094,' went there with a group of friends for st.patrick is day weekend. i would have rated this excellent except for all the construction. room was clean great view of the river (and right where they dyed the river. bonus!) had a keurig maching and k cups in the room. breakfast buffet (for one) was included and was not your average buffet: chobani yougurt fresh fruit and a granola-nut-dried fruit bar in addition to the usual buffet and top notch coffee. the fruit infused water in the lobby was amazing but seemed to almost always be empty. the elevators are a whole breed of their own and frankly drove me crazy. you enter your destination in the lobby rather than inside the elevator and then the next elevator will take you only to that floor. probably good intentions for efficiency but when you are on your floor waiting for the elevator to the lobby for close to -- minutes it is rather maddening. went up to the fitness center and was thoroughly impressed. fantastic views and lots of different equipment. i think when the renovations are complete and the hotel isnt fully booked it would be an excellent choice for a conveniently located downtown hotel.',happy
id20095,' what a great hidden gem. i love this hotel. the service the food the decor!! its all there. i cant wait to go back. btw solomon was so amazing great concierge he gave us all the scoop on where to shop and see the stars!!',happy
id20096,' our family of - stayed here & enjoyed all it had to offer rooms were very fresh & clean staff were friendly. wifi available downstairs fire pits outside were a nice touch. walking distance to many attractions restaurants & the wonderful fishermns wharf. highly recommended.',happy
id20097,' i have stayed in w hotels from the original on lex to hong kong and from the court and tuscany (when they were w is) to seattle. they should be embarrassed to call this a w.they redid the lobby and its terriblecheap and cheesey! the rooms havent been redone and they are dirty and run down. the carpets and bedspreads had so many stains i checked out -- minutes after i got there.',not_happy
id20098,' we visited during the new year holiday period in --------- to site-see and attend a texans game (we used the free shuttle to the game provided by the hotel). the hotel may be a little far from houston proper but its perfect for medical center guests. a car would still be needed to get to houston is many spread out tourist attractions anyway and this was a decent central location to get to several of them. the amenities offered for such a cheap rate (- nights $--- total!) cant be beat. there was a great kitchenette large fridge utensils dishwasher table spacious room very clean minus one recent gum stain on the rug free wifi buffet type breakfast in the morning movie rentals (free for - night) and a snack shop among other amenities. the room was quite large the bed comfortable and the bathroom clean. overall this was a great experience we had everything we needed at this hotel.',happy
id20099,' used them for a wedding block this last weekend. there was some fiasco early in the game and the block wasnt active when it was supposed to be active. so when some family - friends called they didnt know who we were. no idea what happened there but the girls at group sales got it sorted and extended the block a few extra weeks to make up for it. everyone in reservations is pretty much worthless (from calling myself several times)... i assume reservations is a national phone bank that books out hundreds or thousands of hotels so they know nothing about the specific one you are booking other than what you can already find out online... several family and guests said they were rude on the phone. group sales was accommodating but that is not who your guests will be talking to to make a reservation for a block. i personally didnt witness any of that myself only relaying what i heard . the front desk staff and the rest of the staff was pretty good and accommodating. the hotel is beautiful it is right on the water great views of the water and downtown buildings... it has a great view of the trump tower and right down the river. it was clean and in a nice part of town. we walked to michigan ave millennium park and navy pier. a few people had some crazy charges on their room and they had to spend some time messing with it. it turns out it was all people who didnt go through the wedding block we had set up. they tried getting a deal from some discounter or a friends hookup and ended up paying a lot more than they thought they would. everyone with the wedding block had zero issues with billing as far as i can tell. warning: the mini-bar has sensors on it so as soon as you touch something you get charged. if you move sodas around to fit leftovers in their fridge be prepared to fight a $--- mini bar bill when you check out. they gladly take it all off without issue but its better to know ahead of time than get sticker shock at check out or later. other than that it was great... we had about --+ people staying in the hotel and everyone said pretty positive things. id recommend it to anyone and i would definitely stay here again.',happy
id20100,' my husband and i stayed at the madison over memorial weekend. we travel quite a bit and usually stay in nice hotels. we really enjoyed our stay at this hotel. area-it was a close walk to everything. we walked to the national mall and visited a museum and also viewed the white house. we also walked to the surrounding neighborhoods. we really enjoyed dupont circle which was about a -- minute walk. rooms-the rooms were well-appointed and very comfortable. the bed was comfy. however my husband thought the pillows were too soft. the bath linens were top quality. we didnt have a great view from our room on the -th floor but we didnt pay full price for our room so we were fine with that compromise. staff-were super nice and always had a pleasant smile on their face. we didnt have time to enjoy any of the amenities on the property b-c we wanted to explore the neighborhoods. however the gym looked really nice and so did the restaurants. valet parking- parking cost more than i ever expected and we were not told this until the end of stay. i was thinking we would pay $----- per night but no it was $-- a night. i paid right at $--- for parking for - days and never once had to move my car. i would definitely recommend this hotel to my family & friends! i too would stay here again but maybe try to find somewhere else to park.',happy
id20101,' the paramount hotel is a great boutique hotel located blocks from nordstroms the westlake center and two large bus hubs. the rooms have great comfortable beds with wonderful spacious bathrooms. and tom the hotel bell hop is a wealth of information. my complaints are with the heat--dry and ive gotten scratchy throats after staying here both times and the parking. the parking issue is insane. it is $-- to park your car and if you have two cars then you get charged for both cars you have with you. plus there are the taxes. there are three different taxes for the car and three different taxes for the room each night. our room rate was great but the taxes and cars added up to almost another night is stay at the room rate! be warned.',not_happy
id20102,' we stayed at this hotel for three nights in may ----. our impression from the taxi was great but on arrival things went downhill. the doorman on arrival had no interest in assisting us despite having heavy luggage. we lugged our bags into the lobby past numerous bellman who also had no interest in providing service. checking was quick an efficient and we liked our room located on the --th floor. the bed was nice and the shower was good. on departure we called for luggage assistance but no luck. we lugged our luggage to the lobby to checkout which was quick and efficient. while my wife was checking out i attempted to get the bellman who was standing close by to assist us in getting a taxi. no luck again. we lugged our bags outside. i complained to the doorman about the lack of service the doorman laughed and said to me that the bellman who watched us carry our luggage and hail our taxi and open our own doors didnt do bags. overall we liked the hotel but we didnt like the attitude. other westin hotels have been excellent.',not_happy
id20103,' we stayed here for a wedding and the staff was wonderful and accommodating. the bartender remembered how i like my martini and the staff allowed us a late check-out even though that is normally reserved for their priority club members and we are not that. the location is very walkable to the mall and is in an area close to some great restaurants as well. great dc hotel with comfortable bedrooms as well.',happy
id20104,' the front desk staff is wonderful they know me by name and provide the best service!',happy
id20105,' i rad some reviews on this hotel before i booked and it seemed to be a fairly even split with some people saying good and some bad so i thought i would give it a try seeing as it had a great central location for the price. i now wish i had paid the extra to stay elsewhere! triton across the street was $---.-- extra for three nights should have gone for that! as soon as we walked into the hotel we all reallised that the lobby smelled of a musty urine smell we thought this may be coming from outside drains so didnt think too much of it. we entered the lift which was extremely old and rickety only three people to ride at a time it only just made it to th fourth floor with our luggage! when exiting the lift we realised the upper floors also smelled of urine including our room. the door to our room just didnt feel secure and at night the corridor lighting shone through the gaps around the frame! there is no air con in the room so be aware if you need it to be cool in your room while you sleep you wil have to leave your windows open and the streets below are incredibly noisy. the room looked like it had not been cleaned for a very long time the sheets seemed to be clean but we had stains on our towels dirt on windowsills bath sink sideboard carpet ( chewing gum!) filthy blinds. we actually cleaned our room ourselves with cleaning materials and air fresheners from the cvs on market. the hotel does offer discounted parking but not at the car park right across the street? not many tv channels or screens over the windows we were bitten many times by mosquito is. if you are looking for a san fran hotel on a budget dont make the same mistake as us by staying at the astoriapay a little extra and stay somewhere else it didnt spoil our san fran stay but certainly didnt add to it! photos to follow.',not_happy
id20106,' my wife and i stayed here for a nice weekend and booked through hotwire. hotwire listed the hotel as a --star property and was not. we have stayed at many --star hotwire hotels and been pleased but this was not the case here. rooms are very dated dark - with a strange dim spotlight that highlights the bed. the rooms were large and provate but the parking area is very dark and not well marked. the secuirty guard banged in my door at midnight to move my car because it was parked in the wrong spot - even though they were - empty spaces next to mine and the reason it was not in marked spot was because the numbers were worn off. the pool looked nice but there was power boat races going on around the property and we were informed that we should leave by - am and come back after - pm if we wanted any solitude and not have to face traffic congestion. beachfront here means a sandy beach overlooking a bay-lake that overlooks mobile homes and camping areas. i give this place a --star and advise you to book elsewhere - not value oriented either. parking was $---night for a non-urban hotel - crazy.',not_happy
id20107,' my wife and i stayed at the fitzpatrick for one night. we had booked the hotel for two nights but we ended up checking out early and moving to the nicer and cheaper wyndham. the rave reviews brought us to this hotel but i wonder if i was at the wrong hotel altogether. the suite was tired looking and the bathroom was incredibly small. not to mention the smell of smoke in the bathroom (in a non-smoking room) and the fact that the tub did not drain during a shower. our stay at the hotel was all around disappointing perhaps our expectations were too high because they were based on these reviews.',not_happy
id20108,' after all the very good reviews on trip advisor website we booked for - nights in september and can only echo them! yes the decor was a bit dated but everything else was way above other hotels weve used in new york. being on the --th floor with such a view was a bonus the studio suite so roomy the little kitchen useful for basics and the beds sooo comfortable after long days out. very helpful staff and nearby subway with - day metro cards ensured we did all wed planned and more. definitely one to use again!',happy
id20109,' this hotel is walking distance from hollywood blvd but not close to the rest of the tourist area in la. the hotel is clean basic no restaurant-bar no big lobby attentive service the room is spacious beds are comfortable restroom is ok. overall it is good value for your money specially in that area of la where hotels are very expensive.',not_happy
id20110,' we loved this hotel; i have - boys ages ---- the suites were roomy and spacious to afford all five of us our comfort. the staff was pleasant and very accommodating. we stayed two nights and three days. we took the train in from grand rapids mi so we arrived at --:-- am and the room was not available however the bellhop checked our luggage and we went exploring. the first night i won a gift $--.-- certificate to bella’s restaurant!! the locating was great; close the espn zone and shopping. the rock bottom brewery was a great place for lunch- excellent food and not too pricey. we will stay here again!!',happy
id20111,' when you step outside the hotel there is an extreme odor. the room is very very tiny and a little gross. the tv didnt work but we had a really great time. i liked the art deco style. overall price and location make this a dang good choice.',not_happy
id20112,' the hotel is modest but entirely acceptable. the residential neighborhood seems comfortably safe with lots of people out walking their dogs in the evenings. there are many interesting and delicious ethnic restaurants within a couple blocks and the hotel is close to subway lines for quick access into lower manhattan. the staff were all pleasant and helpful. the bathroom was very tight but we had a room with a double and single bed giving us adequate room for two people. the breakfast was standard fare for comfort inns everywhere. protein: hard boiled eggs and peanut butter. carbs: waffles instant oatmeal dry cereal bagels and assorted breadsdonuts.fruit. juices coffee milk. not elegant but i prefer to spend my money in nyc on items other than sleeping arrangements!',happy
id20113,' for a four or five star hotel was not overly impressed. room had coffee but no coffee machine...phone call fixed that. shower leaked at the base like the lincoln tunnel and followed the hose on the way down...shooting out the side of the bathtub onto the floor...lot of rejigging after learning the lesson of not putting clothes on the floor. inner shower was yicky yellow vinyl thing and was hard to close as the rings that supported it were too small for pole. most frustrating thing was replenishing of supplies. shampoo(actually nothing was labelled shampoo only body-wash) was only changed when completely emptied. creamer-sugar for coffee was only changed when both had been used. towels were left hanging in washroom after they had been used. add to this expensive internet ($-- a day) outrageous parking rates (we didnt use..$-- a day) and there isnt a lot that will draw me back. great location but everything is expensive and a la carte including pool fitness. for me if youre going to gouge me for things that are free at most places it is unlikely i come back.',happy
id20114,' we booked a room here for two nights. king bed with sofa sleeper and balcony. the room was pretty small for the price. at ---.-- a night i was expecting something a little larger. hampton inn and suites rooms are usually a lot larger. i spoke with the front desk about the size and about upgrading to a larger room and it would cost an additional --.-- a night. we stayed on a sunday and monday and the hotel was no were near capacity but they refused to upgrade the room at all. i did ask if we could cancel the second night at no charge and they did agree if we would let them know the first thing the next morning. we decided to stay. just remember you are paying for the location. on the good side we could sit out on the balcony and hear the music playing at the park across the street. overall a nice place but a bit pricey for the room size. parking is --.-- a night also',not_happy
id20115,' all the employees were extremely nice except one female desk clerk that was extremely rude!!!! as they say....it only takes one bad apple in this case to ruin our stay at the bw blue sea lodge. we were there for my son is homecoming from the middle east and had a nice time in sd but not at this hotel. my son answered the phone and she was rude to him first and then i took the call and she was rude to me also. i should have reported her to management but was too upset at the time. the room and bathroom is extrememly small for the price. dont care to stay there again.',not_happy
id20116,' i got a sweetheart deal for this hotel on expedia and was glad that i did. the hotel is so convenient right next to market street and near moma also and the moscone center. it is one block away from major transportation routes on the bus and bart. the front desk personnel were friendly and efficient all business. i like that. the hotel lobby was busy and uncluttered as was the front area where taxis pulled in and out. if you drive to the hotel dont park there and pay fifty dollars plus tips you should instead turn left on stevenson street right after the front of the hotel and drive down the alley and take the first left into that parking garage where you will only pay twenty five dollars for -- hour parking. it is clean and very cheap for the area. we loved it. the room was very clean and she upgraded us to a starwoods preferred room on the corner of the building. it was very quiet and so modern and attractive. we had a fabulous view and the bed was very comfortable. the amenities were great! i would recommend this hotel to anyone travelling to sf. the only problem with this hotel is that it is close to market street and there is a lot of questionable activity on that street so just try to avoid that and youll be fine. it close to union square and all the shopping too. for the price this hotel cant be beat!',happy
id20117,' i travel for business extensively and decided to try something different instead of booking a night at your standard chain hotel.....what a pleasant surprise! despite some skeptical reviews i booked a night .....this place is really quite nice! my wife and i pulled in at noon on a saturday and was quickly greeted by a very hospitable bellman....the front desk was warm and personable and put us in a room immediately...the room was very charming and yes like some of the negative reviews might be considered small but when you realize what kind of historical landmark this building is you can see and feel the immediate charm this hotel bestows. we absolutely took advantage of a very quaint bar area that was actually very intimate; we enjoyed a little bit of a refuge from the bustling and active restaurant scenes and the circle center mall and enjoyed the quiet and romantic bar.....overall very attentive service and we were extremely satisfied... being righ in the heart of downtown is an added plus.....what a great addition to the city of indianapolis!',happy
id20118,' the customer service is terrible and the people working all were rude and unprofessional. my mother and two sisters came to columbus kentucky and michigan to visit me to celebrate my --th birthday and how embarassed was i when i was trying to show off how wonderful columbus is and booked what i thought would be a nice night in a hotel for us all to stay. we checked in and brought our bags up to the first room and opened the door where there was only one bed and it was a double. we looked at the second room and it was also only one bed. we went downstairs and told them this was not going to work and asked if they had anything else. they told us they were all sold out. we were told that is what you booked . they stated then they had one room left that had two double beds. apparently when booking online when i booked double beds i thought it was two double beds in each room. i have never been to a hotel in the united states that had a double bed per room. usually the choices are two doubles or a queen-king. oh yeah and what kind of person who is in customer service blames the customer. i booked online so i did get a cheaper rate but we still paid over $--- for two rooms so this should not affect how we are treated. my mother is actually a starwood rewards customer too. my sister went back to talk to the person at the desk and the guy continued to be rude to her and told us to check back later. we checked back two other times but no luck. the four times we had interactions with the staff no one said sorry or anything similar. when checking out the woman at the desk asked how our stay was and my mother responsed reluctantly okay . the woman responded oh. and moved on. i do not expect them to come up with a room when there is not one but there were five opportunities to apologize or give us something to try to make up for it (complimentary parking a drink ticket something small ) no matter whose mistake it was. we interacted with at least three different staff members and everyone had the some poor and rude attitude. apparently there is something wrong with how staff are trained to treat customers. this is a westin for goodness sake!! i know plenty of people who would give anything for a job right now so if the staff do not want to be in customer service they need to find a different job where they do not interact with people. oh yes and the room was not cleaned properly. i found candy and medicine wrappers as well as a ball of string on the the floor.',not_happy
id20119,' we decided to make a weekend trip for my birthday to indianapolis and of course we wanted to stay downtown in the heart of all the action. firstly you have to pay almost $-- a night for parking or you have to park a block away on the street for free. ok we decided to find some things to do but wait we have to pay $-- to connect to the internet which you have to use a phone cord or use their computer at $.-- a minute. we wanted to stay in and order room service for breakfast but the prices are astronomical. i am not kidding $-- for fruit and yogurt? i knew it would be expensive but even that seems to much. the hotel is nice but my goodness in this day and age no free wifi and parking. i live near chicago and they dont make you do that and this is indianapolis. liked the city but we will stay somewhere else next time.',not_happy
id20120,' the chicago jw marriott is a comfortable well-appointed hotel with a location that may be unbeatable if (a) youve flown to the city on southwest or (b) intend to visit the art institute and the adjacent millennium park. the cta orange line connects midway airport (southwest is hub) to the city center and the quincy stop on that line is literally steps away from the jw. a ---minute stroll down west adams street in the other direction brings you to the front steps of the art institute next door to which are the artistic attractions of millennium park. in good weather the walk north along michigan avenue (aka the magnificent mile after it crosses the chicago river) is a pleasant diversion. hotel staff are friendly and accommodating. an erroneous minibar charge was removed immediately from my bill at checkout and a charge for an un-made long-distance call discovered only after i got home was also promptly reversed after i advised the billing department. the reason for the minibar charge involves my only criticism: the minibar fridge is so full of items that i had to shift things around to squeeze in a pint-sized bottle of orange juice which id purchased at a nearby walgreen is (there is also a nearby starbucks for those desiring a smaller cheaper and [probably] quicker breakfast than the hotel dining room). the shifting made it appear that id scarfed down one of minibar is $-- can of nuts. horrors! i believe the hotel has a pool but it was out of action during our two-day stay at the end of september. my lap-swimming spouse made do with morning visits to a nearby health club at union station. unless the hotel pool is a plunge pool putting on airs it would be another reason for a swimmer to stay at the chicago jw marrriott.',happy
id20121,' courtyard marriott constantly provided me with a warm welcome with a modern look (interior of property). the rooms where clean with updated technology (tv). the staff was well informed of his and her surroundings. there was one downfall and that was the elevator. i believe there was only one elevator and you can tell that it has been used a great deal. not for sure if there was a cooling issues or not but that is my only issue with the courtyard by marriott dallas market center. i do not want to start on location all i have to say is loved it (with a high pitch voice)! for the visitors new to the dallas area you will not feel intimated about getting around because the main roads as well as freeway’s are near. also with the economy in an uproar having free parking helped my budget. i am glad that marriott is spending money to renovate but i which they will do some renovations to the sister property right next door (fairfield). i will return!',happy
id20122,' i stayed at the joule for one night and i wish i had the opportunity to stay there for longer. the hotel is goregous - the decor is understated and elegant the accomodations extremely comfortable and the amenities are at least on par with (if not better than) other hotels in the same price range. the hotel has a pool on the --th floor that looks over downtown dallas and is a great place to relax and take in the view even if youre not planning on swimming. as mentioned above the rooms are spacious and every detail has been accounted for down to a supply of mints in the room. the service at the joule was excellent. while the experience overall was extremely positive there was one individual in particular our bellman jeff harris who really set our experience apart from prior experiences at other hotels within the same range. jeff went above and beyond in helping us get oriented to downtown dallas and settled into the hotel. he took the time to understand what our needs were and provided some excellent recommendations. he made us feel as though we were the only guests at the hotel and was very prompt with his service. jeff really went above in beyond in fulfilling our requests. considering that the joule is a hotel where you would expect exceptional service jeff delivered an unparalleled experience that really set the hotel apart in my mind.',happy
id20123,' ok my husband and i stayed at the chicago hotel monaco new years weekend. the man at the front desk was very cold so were the women at concierge... when they were actually at their desk. the location isnt that bad but next time i think i will stay directly on michigan avenue. the walk isnt too bad the first time but we couldnt move by the time we were finished shopping on the magnificent mile (and we had comfy shoes on) so we had to take a $- cab back to the hotel and we continued taking cabs for the rest of our stay. the hotel restaurant south water kitchen was great for breakfast a bit pricey but everything is pricey in that area. we ordered extra shampoo and towels... never received them. the mini fridge was stocked well but the little goodies bin looked like the goodies have been there for years. dusty with crumbled wrappers. the bed was comfortable and we loved the down comforter the bathroom was a decent size. the window seat was a great touch except for the stains on its pillow top. we paid $--- a night and i think that was decent for what we received (all the other hotels were $---++). we were out most of the time so it wasnt too bad. the lobby is small but nicely decorated free starbucks coffee in the lobby was too strong again front desk was rude. overall if you pay $--- or less you are more or less getting an ok deal. but i would suggest that you put a couple extra bucks into a nicer hotel on michigan avenue where everything is happening. oh and we tried the world famous popcorn... great popcorn but not worth the -- minute wait in line. navy pier was nice!',not_happy
id20124,' i stayed at this hotel for a big conference july ---th. check-in lady was very nice. we had booked - rooms and she insisted we get the rooms with the best view available. there is a starbucks in the lobby which is open late. we had booked rooms on the regency club level. rooms were decorated in modern design. regency club had a very good breakfast even on the weekend comprising of fruit pastries cereals bagels yogurts juices and coffee-tea. the fruits were constantly being refilled. the staff was very nice always offering to take away our dirty dishes. one thing to note - there is a dance club in the lobby which is open for viewing to everyone. on saturday night - girls dressed in lingerie referrred to as the go-go girls came down and danced to the music basically putting on a public show for everyone. not very family-oriented at all and very loud. housekeeping did a good job. one thing lacking in the rooms is drawer space!',happy
id20125,' i stayed at the bestwestern the beginning of sept.for almost - weeks.the first room i checked into had a strong foul odor.whichi reported and was handled immediately.the staff was very friendly and helpful.the carpet and tub was dirty.housekeeping on the second floor made my stay very uncomfortable asking for tips-money not to mention i had a do not disturb sign on my door and they opened it anyway.i thought that was really rude.i reported this to the staff and they handled that situation promptly.the staff here will work to make sure you enjoy your stay.i can say that in spite of the few negative things that happened i really enjoyed my stay and would definitely stay there again.one other thing.they do have a nice continental breakfast and the lady that works in that area is very friendly and helpful.',happy
id20126,' nice large rooms in an old beautiful building. coffee served in the morning and wine in the evening. the staff is great and very professional. there is a restaurant but we didnt eat there. we did use the bar in the evening - very convenient. the location is great. enjoyed our stay and will probably stay here again.',happy
id20127,' seriously? no wifi? it is ----. and it is in the flight path. and hallway noise is incredibly loud -- you can hear doors slamming and people talking on phones or in person and if youre on the pool side of the hotel...last night there were people partying outside at -am and i could hear every word with my balcony door closed ...if youre a light sleeper dont stay here. also the ice machine on my floor is broken. overall...lame.',not_happy
id20128,' roaches the size of city busses mice nightly banging pipes filthy rooms no in-room internet connection... and those were the good points! read other reviews here very carefully. theyll all right on the money as far as persuading you to find alternative accomodations!! our first suite room (yes we asked to be changed and had - in all) was dark and ultra filthy. you could see the scrabble-poker score left by the previous guests on a tissue box in the living room area. the bathroom was so filthy you could write clean me in the dust left behind on the countertop and the carpet was thread bare. i used the sleeper sofa the first night as i gave my kids the bedroom beds. at - am i had enough of feeling coils and bars in my back so i called down for a roll away. big mistake. two hours later one was brought and well the coils and bars in my back were an improvement and a better option. in the second suite i stared literally into others rooms. i think she was wearing blue eyeshadow;that is how close i was to their window. the pipes banged all night and id had it by the third night of this. did i forget to mention that we were promised complimentary wifi in our room but i could never get the connection to go through!!! finally i was changed to a suite which looks like the one on their website. only to have mice run across my floor at dawn and roaches in the closet that would make city busses look small. the only thing this hotel has going for it is the ball dropping at midnight in times square on new years eve. other than that there are lovelier hotels nearby if you insist on the theatre district. other things you might want to know is the lobby is miniscule the coffee shop restaurant is horrid and overpriced and ive head that doormen put you up for ransom and insist that the taxi drivers pay them (at least $--) for them to take you to the airports. disgusting!',not_happy
id20129,' i liked this hotel very much. there were a lot of elegant touches to the room and the lobby. it felt cool and serene which i needed as i was there on business. i loved that there was a day bed in the room. i could prop pillows up behind me and read or watch tv when i was in the room. i loved the open bathroom-shower but i was traveling alone. i might have felt differently if i had to share. they offer a good quality of tea bag (for me that is one of the important little touches) and they readily brought me a kettle for my room. however i have to say that the fitness room was totally inadequate. i asked for a quiet room and it was in the back with no view but that is ok with me. it was quiet. i didnt get any of the traffic noise where i was.',happy
id20130,' great front desk crew- super friendly & accommodating. hotel is located walking distance to financial district even canal street-chinatown is youre a hoofer like me. rooms small but clean & adequate- who comes to sleep in nyc? - stars to the desk crew- they are what made it so nice-',happy
id20131,' i should start by saying that i only paid $---night and checked into the hotel at midnight and back out - hours later to get to a flight so it was a brief and inexpensive stay. however the room was just kind of icky - water damage in the ceiling had caused plaster to hang down the plumbing around the toilet was old and cruddy-looking the carpet seemed worn that kind of thing. basically it was the kind of place where my kids and i didnt want to touch anything more than we had to. it couldnt be any closer to the airport so that is a huge bonus for a tight schedule.',not_happy
id20132,' i stayed for - nights. stay was good apart from few issues. my flight landed jfk at --- am and i was at the hotel at - am after a long flight of --hrs..... i was shocked to hear the room will be available only after --- pm. i was so tired but had to spent time out side the hotel though staff told me the way to washrooms if i wanted to get refreshed. any way i was offered a room after - hrs at about --.-- pm. rooms are nice and bigger in size location is good very close to times square on --st. it takes about an hour drive from jfk to the hotel and taxi charges are appox -- --- usd. i loved the breakfast and appreciate the room service staff for their work and nice behaviour. they have - lifts and they are good in speed.',happy
id20133,' our family of - adults and - children age - stayed here on a road trip from il to fl. the hotel was a bit older but very clean. the outdoor pool was basic but clean and it served our needs. we stayed in a king suite with - king bed and a pull-out sofa. the sofa bed probably would have been a little uncomfortable for adults but the kids liked it just fine. the breakfast was fresh and tasty and the price was great. great value for the price.',happy
id20134,' we got married in april ---- and chose this hotel for our out of town family and guests and for our wedding night. the hotel went above and beyond taking care of them and of us. harold henning jr. director of revenue and reservations took great care of everyone making them feel special despite having two other wedding parties and every room booked at the hotel that weekend! he made sure the bride had a steamer for the wedding dress made sure our gift bags were delivered to all our guests arranged for transportation to chelsea piers for guests and surprised us with complimentary champagne and fruit. as their guests on our wedding night they even took special care to refrigerate the top of our wedding cake during our stay. it is a fantastic hotel right across the street from a gem of a park. the suite we stayed in had a fantastic view of bryant park. the bryant park grill and the old nyc library are just across the street and great shopping broadway and even central park are within walking distance. our suite was of ample size for a new york city hotel room. it was large enough to accommodate the bridal party for a luncheon before the wedding. the bedroom and bathroom were spacious modern and comfortable. most of our guests stayed in deluxe rooms and many commented how nice the hotel was. if you stay you will not be disappointed!',happy
id20135,' beds were extremely comfortable (would like one at my house). breakfast was good but crowded not enough tables to sit at. nice and close to lackland afb can see base from the hotel. a bit hard to enter the hotel entrance when returning from the base. had a very good stay. great to be so close to our airman!',happy
id20136,' just returned from a three-day stay at the inn and really didnt want to leave. the well-documented views lived up to their reputation and the inn is in a nice quieter more residential spot than many other area hotels (yet still close to gaslamp etc). the inn provides very comfy louge chairs from which to contemplate the waves and the feeling of peace and serenity that overcomes you is great. king studio has a lovely view but is a bit small. staff is nice but not so hot on restaurant recommendations and not great at giving directions--do your homework in advance.',happy
id20137,' unusual layout for a hgi not the normal cookie cutter layout as are all the others (which is actually nice if you travel a lot). very strange layout--only - entrance so inconvenient for parking near your room. open atrium layout with an indoor pool on the -st floor so it is louder than other hgi is. the entrance from the highway is just awful--you cant see how to get to the hotel as there is no sign from the road---they must fix this as if you miss the turn (as i did)--it is a royal pain to get back. overall ok--but not great.',not_happy
id20138,' i stayed at the carlton last thanksgiving when my daughter played at carnegie hall with her high school symphony orchestra - of course im bragging. :) i researched hotels for weeks before choosing the carlton. it seemed that every review i read complained about nyc hotels rooms being extremely small and-or having bed bugs. i was terrified. i was relieved when i finally saw the room. it was a comfortable size. i think that the room seemed larger than it actually was because good use was made of the space. also there were no bed bugs! the room was immaculate. the staff was friendly and helpful (especially the concierge). i liked the location - it took about ----- minutes to walk from the hotel to times square. it was close enough to be convenient but far enough away to be calm and quiet. i will definitely stay there when i return.',happy
id20139,' central location good views but no club lounge for ambassadors.',happy
id20140,' this hotel is situated on shelter island (which is not really an island). it is a few miles from the airport and a bit further to downtown. we only had breakfast there during our two-day stay which was very good. we had a room that overlooked the marina which was very pleasant. the room was a little tired but acceptable. the tourist trolley picks up right at the front of the hotel.',not_happy
id20141,' when i stayed at this hotel about ten years ago the overpowering smell of weed from the next room along with a few other annoyances almost sent me packing. this time i was greeted with a smile and half a dozen doubletree cookies. the breakfast was good and the bed super comfortable. the prepaid rate was a bargain. no problems. until a couple of weeks later when i found out i hadnt been credited with the stay. the hotel told me id been marked as a no-show. several phone calls to the hotel and hilton honors still havent resolved this. i probably gained two pounds from eating those cookies. maybe if i showed them my waistline... assuming they take care of the glitch id recommend the hotel. it is right across the street from the hampton inn san diego-del mar so all the driving destinations i mentioned in that review are convenient. if the rates were close to the same i would choose this one over the hampton especially if youre a hilton diamond member.',not_happy
id20142,' staff was friendly and breakfast was good. however the bathtub had hairs from previous occupant the toilet was a mess the bath towels were not clean at all (one still wet from previous guest) and inside the ice holder was a gross unknown substance. hotel manager was apologetic and let us leave with a refund.',not_happy
id20143,' recently stayed for - nights and it was heavenly!!! great lobby great front desk staff; upgraded our room from -th to --th and it gave us access to a balcony-terrace! the room was huge with a sitting room and a large size bedroom with a fabulous bathroom. my husband and i are very picky travellers and we pay attention to the details. two complimentary drinks tickets and champagne delivered for our anniversary with a special letter! very fine touches of fresh flowers water and chocolates for an evening turn down. really nice decor and quality of room furniture. we loved the bed and the bathroom the most! we would definitely stay here again! great location great bellman and even gave guests access to - computers in a private area off the lobby! extremely attentive to the guests needs! love it!!!',happy
id20144,' for it is location only one block from the riverwalk i expected much more of this hotel. check in time was - p.m. we arrived at -:-- and were told that the nonsmoking rooms were not yet ready - come back a little after -p.m. inquiring at -:-- we were told it would be another -- minutes. finally at -:--p.m. we were called to the desk and told we were upgraded to a suite and given the key to our room. had to clean the bath tub before using it. next morning we went out at --a.m. housekeeping cart was - doors away from our room. upon returning - hours later our room still had not been cleaned so we asked housekeeping for fresh linens and towels and changed linen and towels ourselves. one good comment - our suite was at the end of the hall on the -th floor and it was very peaceful and quiet and we were afforded a good restful nights sleep. i will not stay at this hotel again!',not_happy
id20145,' the kyoto grand hotel is the definition of outstanding customer service. everyone from the gm joe to the dos laurie the awesome banquet manger the fabulous front desk to the wonderful shuttle drivers- did their best making sure our conference experience was outstanding. thank you so much for the great trip and love the new room design.',happy
id20146,' the location is great. the rod are very plain. the space is nice but the furnishings feel cheap and very uninspired. id stay here again on business but would advise against any special occasion stays.',not_happy
id20147,' my friend and i recentely stayed for two nights at the iroquios in new york. as we only had two nights we wanted to stay somewhere central to midtown. the iroquois was perfect only - --- blocks from time square in one direction and two blocks from central station in the other direction. our room was spotless. it was a room with two very comfortable double beds and although a little cosy it was comfortable. the was no view to speak of but that didnt bother us as we were out most of the time exploring new york!! vanessa the consierge was very helpful. i had contacted her before we arrived and got help to buy discunted theatre tickets thanks to a code she gave me which turned out to be fantastic seats she also help us choose a lovely restaurant for dinner before the show which was very good value. overall staying at the iroquios was a great choice and would recommend it to anyone who wants to be that end of manhatten.',happy
id20148,' my sister and i wanted to stay in nyc for a good price and judging solely by the hotel carter website this looked like the place for us! boy were we wrong... we got there and while we were checking in five different people came up to the front desk to either asked for a refund as they were not staying there after viewing the room clean sheets and towels as they had neither in their room upon checking in or asking for housekeeping to clean their room again. that should have been our first clue. after checking in we went up to our room and found a ball of someone else is hair stuck in a hole in the wall someone else is dirty towels on the floor change on the unmade bed bugs crawling everywhere... this was all after we waited for it to be cleaned for over an hour and were assured that our room was ready for us to stay in. we refused to sit anywhere in the room immediately went back down to the front desk and asked for a refund (which we received without anyone asking us why) and promptly found another hotel in a better location for only a little more per night which we loved. ive stayed in a lot of hotels and im not a picky person but this place seriously should be shut down by the state - it is truly that bad.',not_happy
id20149,' heed the reviews of this hotel that comment on the terrible services. they are not lying. ive stayed at shabby hotels in third world countries that i thoroughly enjoyed because of the excellent service. the figueroa would be a nice hotel were it not for the service. it began right when we checked in. i had called a few days before to request an early check-in time. i understand that it cannot be guaranteed. so when we arrived and were told that the room was not yet ready we were happy to wait. however the couple right behind us were told the room was not ready but uno (the owner-operator) told the lady at the front desk to find a room that was ready for the couple and somehow there was a room ready. the front desk lady did not make any attempt to do the same for us though we were still standing near the front desk. from then on we got nothing but rudeness and attitude from the staff. after dinner and a show we returned to the hotel to sit in the jacuzzi. there was a very loud private party at the hotel. so we were not allowed to use the pool area or the bar by the pool even though we were paying guests. when i complained about this the lady at the front desk told me i should have asked if there was going to be a party the night we were staying there as if i am supposed to assume that a party is going to prevent me from using the facilities that i am paying for. then a boy got about five inches from my face and told me that i have no right to complain or talk to the front desk lady that way even though she was the one being rude. when i asked this boy (he had a uniform on so he did work there) who he was to tell me i cannot complain he scampered away. there were at least two other people at the front desk behind that i overheard waiting to complain about the pool being closed and the hotel policy of no outside food or drink allowed in the hotel. later that night our tv was not working so they sent the same boy that seemed to try to start a fight with me an hour earlier. they must have thought that was funny. of course i told him to leave our room so as to avoid any incident. we were told that uno would be at the hotel at -:-- sunday morning and we could discuss our complaints with him then. when we checked out at -:-- sunday morning uno had not yet been at the hotel and the lady at the front desk said he may not be in. i called the next day and spoke to uno. i told him that i have some concerns about how we as paying guests were treated during our stay. he asked me if i wanted him to weep for me. im not sure what he meant by that but didnt think it was a good start when he had a very disappointed customer. he asked for my name and room number. when i gave it to him he said his staff had told him about me and said that i was rude and would not listen to reason. i tried to explain to him that i was not really getting any good reasons for the poor service i received. we discussed the pool being closed. uno said that his insurance company told him to close it at -:-- because it was dark and people may get hurt using it after sunset. (so make it safer?) i agreed that insurance is a good reason for that. but also said that is not the reason i was given when i tried to address this with the front desk (they mentioned the private party) and also there are no signs on the premises or on the website indicating that the pool area closes at -:--. i said that my wife and i chose the figueroa partly because we wanted to use the jacuzzi and so we paid for something that we did not have access to. uno said that he did not think that makes sense. he brought up the fact that i did not let the boy in to look at our tv when the hotel sent him. i admitted to this and described again the how the boy approached me earlier. uno said the boy was not trying to start a fight. i tried to say that he took an aggressice stance and got very close to my face but uno cut me off saying that i had been doing all the talking so far (though he had done just as much). he repeated that the boy was not trying to start anything with me (and perhaps he wasnt but certainly approached me like he was) and that if his staff was rude to me it was my fault. this conversation with uno ended with him saying he would like to terminate this converation for some reason thanking me then hanging up. this conversation with uno certainly showed that he sets the standard when it comes to rudeness and disrespect among his hotel staff. adding to the poor service the beds are hard as boards and the showers dont work very well. the rooms are adequate but not worth what you pay. again do not stay here. pay a few extra bucks and stay at the holiday inn a block away.',not_happy
id20150,' we stayed in an older room which was clean but definitely needed to be renovated. but it was a decent room for the price and we had a great time and the front office staff was so helpful and made our stay that much better. will definitely stay there again.',happy
id20151,' i stayed here with a family member who went to san francisco for a business trip. i was pleasantly surprised with this hotel. we had booked a regular room but somehow got upgraded to a corner room which im not sure if it was still a regular room or a suite but it was fantastic...large lots of closet space big windows looking onto the city luxurious bathroom and all the luxuries youd expect from a four seasons. the hotel is in a great location close to all the great shopping. i got in late at night so i ordered room service which of course was outrageously expensive (a turkey sandwich and slice of chocolate cake somehow came out to almost $--) but very good. the only thing i wasnt impressed with was the lobby it was a little plain with one tiny gift shop. other than that the hotel was five star.',happy
id20152,' this is a classic philadelphia hotel with friendly staff cozy rooms and in a great location. the best western independence park hotel is not very large and it is not overcrowded with guests. it is a great hotel for families especially with the cute little antique board games in the lobby. the front desk workers were very nice and friendly to my son who enjoyed sitting in the lobby and playing games. they also helped us find the right resterant for dinner. it is also great for couples because its not very crowded and there arent many kids running around. at breakfast the staff is very helpful with helping you work the waffle maker and making waffles with a liberty bell engraved its so cute. they also have afternoon tea as well as wendsday wine and cheese. my one complaint was that the location wasnt in the best neighborhood but what can you expect in a city like philadelphia. the hotel doesnt have parking so you have to park in a nearby gargage which is kinda freaky to walk through at night. overall cute little hotel in philly.',happy
id20153,' stayed one night . price was good for a clean safe hotel conveniently located. staff was very helpful even lent us an umbrella. toothpaste we forgot was brought up to room. surprised look when i offered a tip. arranged for a car to pick us up at -:-- am ! driver was incredible! cant say enough about his kindness!!! he changed my thinking about nyc! i only wish i had his name! i know he lives in queens. thank you to him!!!',happy
id20154,' ive visited many fine hotels and spas around the globe - but i must say the houstonian is right up there with the best of the best. rooms were beautiful quiet relaxing and perfect in every way (and im a light sleeper so i hear everything). the food was outstanding in the dining rooms cafe and spa. the spa services and facilities were super - and the people were the best. obviously the houstonian and the trellis spa are well managed and all take great pride in what they do and how they do it. how refreshing to enjoy and encounter great service at reasonable prices - i didnt know about the houstonian - but now that i do - i cant wait to return!',happy
id20155,' we had two rooms at the amerisuites airport this last weekend for a wedding. i have stayed here before and was not that impressed however this time was different. the hotel is in the process of becoming a hyatt and i can tell the difference. the staff was cordial the rooms clean and fresh smelling the breakfast ok. drawbacks were the noisy room location (next to the elevators) and the light in the back parking lot went out. this hotel has a reputation of car theft so i was more than a little concerned. the front desk person said it would be fixed in the next few days. that was not reassuring to me. overall this is a fine location and a acceptable hotel.',happy
id20156,' using trip advisor recommendations we stayed here one night on our way to ensenada mexico. very dingy front lobby area and our room was pretty run down. there was a tile loose in the bathroom the furnishings all outdated and shabby. lots of traffic noise from the street too. breakfast is non existent - a coffee urn and some dried out pastry. on the plus side the bed was comfortable. however we stayed at the best western lamplighter on the way home and for only an extra $-- - and there were - of us not -! - we had a much nicer room very modern and a super breakfast. would never recommend the cabrillo or stay here again.',not_happy
id20157,' we have stayed at the talbot at least - times in that last - years and every time has been an absolute pleasure. the staff is friendly and helpful - we always feel welcome. the location makes it easy to grab a taxi or hop on the subway - close to downtown theatre (- stops on the red line) or the art museum.',happy
id20158,' this is the second time weve visited the alden and it continues to exceed our expectations. the staff goes out of their way to greet you and to help you. the restaurant was closed last time but this time we had some great food and service there with our friends that are local to houston.',happy
id20159,' my wife and i recently took our first trip to new york along with four friends and were very pleased with our choice of hotel. having found an excellent hilton hotel in london which we have used each year for the past three years we decided to use one of their hotels in new york and we were not disappointed. checked in around mid-day and within a few minutes we were shown to our room which was comfortable warm and spacious. despite some of the reviews on this hotel mentioning problems with sleeping due to the noise from the ground zero construction site we didnt find this at all. our room was on the --th floor and looked directly into the site but with the combination of long fantastic days making the most of our trip and very comfortable beds (and without the use of ear plugs!) we both slept well for our entire stay. our experiences with the staff at this hotel were all to the good both friendly and helpful. cant say anything about the food or the other amenities at this hotel as we did not make use of them. we hope to visit new york again and would probably opt for a hotel closer to times square the next time but would not rule out the millenium by any means. we would not hesitate to recommend this hotel for its amenities staff and location. all six of us enjoyed our stay and we hope you will too.',happy
id20160,' had to stay here due to a -- hour layover courtesy of continental (now united) airlines from oaxaca mexico on monday april -th. shuttle service was courteous and friendly gave me no hassles what-so-ever at picking me up and dropping me off all over town that day lol this place is located right off of a main highway and a short distance from the airport. they offer a map with local restaurants desginated. someething that i was told later was that the mall i went to was not necessarily a safe one so keep that in mind and also it is a relatively empty mall too. i was in desperate need of a pedicure so i had the shuttle drop me off it wasnt until later when i spoke with friends that live in the area that i found out it wasnt considered a safe environment. room was spacious and i had a king that over looked the interior atrium lobby. noise was never an issue. only comment to management would be that your housekeeping staff be sure to wash all the previous guests hair out of the tubs and off of the walls in the bath... that is a huge gross-me-out pet peeve to many travelers. i did not partake of room service but i saw that trays were picked up rather quickly in the halls so the room service staff is efficient and on top of their retrievals. overall i would recommend this hotel again if you have a overnight that you need to stay close to the airport. staff was professional and helpful. rooms were updated and they immediately gave me the password for the complimentary wi-fi in the room. respectfully reviewed',happy
id20161,' there was nothing royal about the royal palace was a distgusting place with filth carpets.people were able to be heard through the walls.i had a pluged toilet at -:-- pm and was given a plunger to fix myself becouse the maitence man was not working at that hour. i can not be paid to stay there again. do not let the name full you there is nothing royal or palace like in that place except for the name buisness travler and vacationers beware! jackie',not_happy
id20162,' got this for --$ on priceline (includes taxes) which wasnt really a steal for the quality of this room. the room had been inconsistantly remodeled - had very nice tile floors in the bathroom but had paint drippings all over them and fridge was old and scuffed up and drapes were stained and needed a cleaning. didnt use the restaurant or pool but the pool was very clean (could see it from my room). there is a --$ parking fee - you can street park but is in a sketchy part of town. they said there is a free shuttle to downtown attractions but i didnt use it.',not_happy
id20163,' we booked a room at the madison in july as a get-away. we went on a thursday when they have live music on the roof top and it was a blast. the river view was great the breeze kept it cool and the band was great. our room was a superior king and was nicely appointed not too big but very nice. the bathroom was large and spacious. overall the staff was very friendly and efficient. we did tried to order room service at --pm but when they transferred me it just rang and rang. so i went directly to the bar and ordered. two things of note: the valet parking attendent appearantly hit the curb and put a - inch long gash in one of my tires ruining it. so check your tires before you leave i didnt see it happen and didnt notice til i got home by then it was too late. also - the hotel does not have a medical concession machine anywhere. i got heartburn at -am and was out of luck. take any meds you may need with you. overall - ill go back ill just check my tires and pack my rolaids.',happy
id20164,' great hotel and very nice staff. houston downtown is very dead at night but the hotel is so nice. if you are arriving late there is not a gift shop to purchase sundries and everything around is closed so make sure you have what you need. as for a room on a higher floor.',happy
id20165,' the room was small but nicely decorated comfortable and lovely. the bed was comfortable and the room was quiet. we did not have a room on the water but we did have a beautiful view of seattle at night despite the parking lot below. we didnt spend any time in the room during the day. the staff was friendly and helpful the lobby was nicely decorated and comfortable. a business center on the -nd floor was adequate for our computer needs. all in all it was a great place to stay.',happy
id20166,' i recently booked two nights at this hotel. it was an amazing spot for a tourist. the rooms were nice products were great (coffee shampoo lotion bodywash etc.) and all around a great place to stay. the staff were very nice and attentive. the little cupcakes at check-in? oh yeah... it is in the middle of everything. perfect for a weekend stay. you can easily walk to the space needle emp science museum pike place market the seattle aquarium and countless other great places. easy access to public transit. as other reviewers have stated the hotel is under construction. we were there two nights and didnt hear a sound. well be back!',happy
id20167,' stayed in houston with my husband over this last weekend and we just loved how comfy the deluxe room was. we stayed on the -th floor but had a really nice view of the city and mall area. the bathroom was nothing less than palatial with the his-her sinks and the - separate shower-tub options. this is a really great room for two folks who hog the bathroom on a normal basis because you both can get cleaned up at the same time. sadly we didnt have time to enjoy the restaurant or other aspects of the hotel but it is a really beautiful place in a very upscale looking part of houston just off the freeway. we would definitely stay again and im pretty picky. the only complaint is the $-- for daily parking but that is expected when staying in a somewhat urban hotel - property is at a premium so they build up rather than out with huge parking lots.',happy
id20168,' i stayed here for several nights during this month which is a very busy time for dc hotels. most rates were jacked up and this place was no exception. our small group paid $----night plus tax which was the best we could get any of the more reputable groups (marriott hilton hyatt etc.) during this busy conference season. while the hotel was adequate it was overpriced. the location itself which some claim is great is really not so special. it is way up the connecticut ave. hill in the direction of the adams morgan neighborhood. if you have business in the area of the mall or any government buildings south of k street you are definitely not in walking range. ditto for tourists going to the monuments. now as far as the ability to walk to dupont circle that is roughly --- mile south so it is perhaps a ---- minute walk depending on your exact destination. not bad. then again...what is really around dupont circle that is so great? except for kramer books and a few other places. anyway i would sum up my stay as follows: pros: less than -- min. walk (south) to dupont circle area -- min. walk (west) to rock creek-dumbbarton oaks pk free wired internet connection view from my room -th floor - can see wash. monument smaller hotel not overwhelming or bustling with crowds king bed was comfortable cons: expensive for what you get small rather ordinary rooms very small bathroom; sink basin has no counter space breakfast is expensive not a good value no wireless internet (only wired) very small crammed closet - little luggage space tv is not the high def-flat screen as better hotels now have closest metro is dupont circle station ---- minute walk',not_happy
id20169,' i travel to sf frequently for business and always stay here. love the location as i can always fit in some shopping at any of the great stores around union square. michael mina is restaurant in-house is fabulous. i think the rooms are a little tired but i can trade that off for the heavenly shower. room service is fine & the crab chowder is tasty (even if the serving is on the small side). check in can be slow and it is tiresome having to line up. one tip....... always insist on a room in the newer tower. way better.',happy
id20170,' expensive parking. was in town for the cbc weekend and it was wonderful. the staff courteous and helpful. the room was very decent and spacious. it was clean and the price was great. the location was amazing.',happy
id20171,' i booked this hotel on the strength of reviews on this site. overall the stay was excellent but i need to point out these few things which did not go so well. i went with my mum and had booked a twin-bed room on the net via their website. somehow when we got there they had managed to translate this into two separate double rooms so this took about five minutes to sort out (not a good start). then we had problems with the safe maintenance guy was called up and he wasted over -- mins trying to sort the safe out despite us saying that we had decided not to use it (selective hearing obviously or just plain stupid). world is strangest coffee maker at orchard garden (comes with no off switch). you have to disconnect at mains to switch it off and the thing leaked everywhere (it was our second coffee maker and the maid who delivered it did not speak good english so could not explain the workings of the machine properly). hotel is indeed in a great location with restaurants and public transport all close at hand. staff at hotel and friendly and knowlegeable. roots restaurant has very strange dishes on offer and also a very limited menu. have breakfast there by all means but for your evening meal check out some of the local restaurants however two you should definately avoid are cafe claude (appaling service and overpriced food) and the irish bank bar and restaurant (almost no concept of customer service there so we walked out and went elsewhere). i had problems getting wi-fi connectivity but seems it was linked to my lappy and not with their wi-fi provider so i had to continually use the business centre to check emails and such. they only have two terminals in the business centre so be sure to get there early else you could be in for a very long wait. on the face of it id probably stay elsewhere if i was staying in the heart of san fran but it is probably one of the better ones if you are looking four star and above. it is your choice really.',not_happy
id20172,' the hotel is an excellent elegant choice when in new york ! the staff was great and the hotel look beautiful during christmas -- and dont forget to hit up the burger joint ! the hotel is in walking distance to central park area time square -- rock and all the shopping you can handle',happy
id20173,' every year my family enjoys a few days in downtown chicago. as often as possible we stay at the homewood suites in chicago. it is a wonderful location. so easy to get to when we take the train into the city and then take the chicago water taxi. just a few blocks to walk and we are at our home away from home. the hotel is a great property. they have a fantastic breakfast and dinner included in the price of the room. the staff is very friendly. one person in particular connie who is generally a part of the breakfast staff is always there with a smile and upbeat attitude. so nice to start the day with people who care and go out of their way to make you feel at home. if you are looking for a nice hotel with good amenities in an easy to get around town location this is the place for you.',happy
id20174,' stayed one night sept - ----. hotel is very run down and dirty. rooms are tiny and the bathroom was the smallest i have ever encountered. other than location there is absolutely no reason to stay here. it was awfull.',not_happy
id20175,' red and i checked into topaz for a - night end of summer vacation. just looking through their website is what got me hooked on the kimpton brand five years ago - a quirky little boutique hotel with a focus on zen tranquility and self actualization. seriously! the staff are amazing - professional but not at all stuffy. i was challenged to a hula-hoop off by their general manager for an upgrade and even though i lost (due to a technical foul!) they still gave me an *amazing* room. i could probably fit three regular sized cookie cutter hotel is rooms in it. everything was amazingly clean with attention to detail. during wine hour the staff was friendly and engaging - helping us with dinner and brunch recommendations. this is quite on par with the kimpton brand but leaps and bounds what you would find anywhere else considering the star rating and price. red and i felt like super celebrities in a little known boutique hotel around the corner from everything. between two metro stops - the location was perfect. i began to wonder how they do it all so well. but a look at their facebook pages and a look into their job culture shows a company who values all their employees and treats each client (down to the littlest puppy) like the most important one they have. clean convenient friendly attention to detail and a defined personality. ill definitely be back.',happy
id20176,' while staying at this hotel we had a problem. from the first night the air condition was so loud that it sounded like a truck idling next to the bed. we let the front desk know and they sent up a man to look at it. we were told they could move us to another room but all the air conditioners in all the rooms sounded like that and that others have complained about it. i had even brought a white noise sound machine with me and the man brought me a fan. the sound machine and fan together didnt drowned out the air conditioner noise (it had a sound that carried over everything else). i ended up having to turn off the air to sleep and then i would get hot and turn it back on but not be able to sleep. i was literally up and down at -am -am and -am messing with the ac all three nights we were there! the room itself is okay the furniture is older and was in ok condition. the couch and one chair had a few stains on them. the bathroom was pretty clean except for a few hairs i found on the floor. the mini coffee pot wasnt working so they brought me another one. our daughter and her husband are going to washington dc in october and i told her to look for another hotel. all in all i could have overlooked most of it but the ac being so loud made us unhappy with our stay at the state plaza hotel.',not_happy
id20177,' my husband and i love to take road trips for our vacations so we have stayed in many hotels across the country. this hotel was decent. not great but certainly comfortable. it was clean and the bed was comfortable which is really the most important thing in a hotel for me. the location is great if you are staying in hollywood and want to see the typical sites. just a block away from hollywood blvd. the parking lot is tight and can be difficult to park and leave. and the tv is tiny. they could use a little updating but it was still a nice stay.',not_happy
id20178,' we arrived at the hotel for new years. we requested an escort to our room by the housekeeping manager to ensure us there were no bedbugs due to the recent reports in nyc. he walked us to our room and inspected the room for us and made us confident there were no bugs. the room was a corner king and had a breathtaking view of the city. the restaurant and bar were clean and the staff was very friendly. we were only a couple blocks from times square. the road the hotel was on was closed to the public and it made it that much easier to get in and out on new years eve. the room itself was clean and the bed was comfortable. the halls were quiet and it made us feel like we were the only ones there even though the hotel was booked. we ordered room service and it came to our room within half an hour and the food was good. i am confident that the staff at the westin is doing all it can to prevent bugs i would stay there again and recommend it to anyone traveling to the area despite some of the reviews written by people in the past. they were quick to answer my questions and proved to me that this was a hotel above the rest.',happy
id20179,' we arrived in seattle and had two nights booked into the sorrento to begin our two week holiday in washington. we were made to feel very welcome and were provided with some very useful information from front desk staff..our room was very comfortable and quietwe had a great nights sleep and were able to explore downtown seattle the following morning only -- mins walk (downhill).. we enjoyed taking a ride down to pionner square in the complimentary hotel car following drinks in the elegant yet relaxed hotel bar and fireside room.. we thoroughly enjoyed our stay here and would recommend the sorrento.. having stayed in other more expensive hotels in seattle it is worth the extra few blocks walk up the hill... i also had the best breakfast at this hotelof our whole trip and a decent cup of tea too!',happy
id20180,' as a frequent business traveler - my experience was positive staff were professional helpful and curteous. the only drawback as the previous customer qualitylovers stated was the noise from the proximity of the freeways. --- is a major through-fare and the construction all night doesnt help. so.. while i plan on returning to this location next week( and this was my -nd stay in - weeks) i will request a room faciing the parking lot or maybe s-side of the hotel. but on the plus side everything was convenient: downtown ---min airport <--min and #- was that i had access to the lifetime fitness facility a short trip across the freeway from the hotel. while the hotel has a modest facility having access to lifetime was a wonderful bonus. we used the facilities and purchased not only food items but even used the spa services ( xclnt massuse-denise). also i loved the restaurants and surrounding area. for a business traveler this was just perfect. will stay again even though this location is nearly --miles from business location. much prefer the amenities.',happy
id20181,' i had a reservation for july - which i could not honor as my wife was in the hospital. as i had made my reservation at holidayinnexpress.com there was a charge for the first night as a cancellation penalty but per holiday inn express it is up to the individual hotel to honor. i called the hotel directly and was issued a cancellation number and was told directly that there would be no charge. i rebooked my reservation for the next week suspecting nothing. when my credit card bill arrived i found that i had been charged when i was told directly by the manager on duty that i would not be and i had a cancellation number as well. repeated calls to the hotel management have failed to get a credit. the hotel owner is failing to honor the commitments of his staff. avoid this hotel at all costs.',not_happy
id20182,' i enjoy staying at the sohotel; the staff are wonderful friendly and very helpful. the rooms are small but large enough for a comfortable stay and most importantly very clean and well kept. the location in the middle of soho is unbeatable - with plenty of restaurants interesting bars and good shopping. i would recommend this hotel to any traveler...',happy
id20183,' i had a pleseant stay at the club quarters. the hotel itself was a -- minute walk from the embacadero bart stop which was a $-.-- dollar ride from the airport. it was very close to chinatown and union square with the wharf relatively close (---ish minute walk). the actual hotel was nice. the rooms were tiny but they were very clean and modern. the bed was comfortable and the wireless internet was excellent. they have three computers in the lobby with internet-printers a nice gym and a little observation deck at the top floor with a view of the san fran skyline. room service was very nice and the front desk staff were professional and very accomodating. the front desk staff is excellent and went out of their way to help me when i had a sticky situation. when i return i will definately be staying there again!',happy
id20184,' the place is nice for walking in the downtown and nice for breakfast. but the wifi internet connection did not work for a few days.',not_happy
id20185,' it is hard to reconcile the negative reviews of this hotel because it seems like a perfectly decent mid-range business class hotel. room was clean. furnishings were nice. beds were comfy. lots of pillows. soap and other amenities provided. a-c quiet and functional. there was a sign saying pardon our dust while we remodel so i guess there is a chance of getting an older room so that is something to check. service personnel were friendly and efficient. i had booked through an online agency and had a reservation for a smoking room for some reason. i was able to change to a non-smoking room with no trouble (this was a weekend night though so probably they were comparatively empty). location is excellent if you need to be downtown and next to the -th st metro stop.',happy
id20186,' my room was really clean. the beds are really nice. i had a terrible time checking in and they totally messed everything up. the meeting room we had was not designed well and we were all crammed in half the room while the other half of the room was wide open. it is right on the wharf with a lot of attractions near by. lots of places to eat. i would not recommend renting a car. parking is insane at $-- a day plus tip and the traffic is terrible. if you are coming from the airport i would recommend taking the water taxi. hotel food was really good.',happy
id20187,' location was probably the only good thing about this place this is my first time at a rodeway inn and this is the worst place i have ever stayed at mosquitos in the room even with them spraying it with insecticide although the room was large as well this rodeway inn was within walking distance from hollywood-highland station of the mta buses on this santa monica area are also frequent if public transportation is what your looking for wireless net access just your regular continental breakfast donuts and coffee oh the pool was really dirty!! another bad thing was the lady at the booth wouldnt let me leave my one piece of luggage so i could roam around la for one more time thank goodness for the other person allowing me to do it all in all the mosquitos will be the reason why i dont recommend this motel.. stay away!',not_happy
id20188,' we stayed here based on price and location and we got just what we paid for. the neighborhood is fun & lively. the hotel staff was very helpful and friendly. the trolly is a short walk. the room is smaller than we wouldve hoped and we were glad we only planned on one night in the hotel. save some money here just expect to step over your luggage on your way from the sink to the bed.',not_happy
id20189,' this was our first visit to sf and we booked online. we stayed there primarily because they advertised they were a green hotel. we were very with our accomodations. they upgraded us to a suite because the room we wanted was no longer available at no extra charge. the room was very clean and neat. the bed was very comfy. the service was excellent. i would stay there again and recommend it to anyone staying in sf. by the way the cable car stop is right at the corner!',happy
id20190,' the millennium is not going to win any design awards or wow you with the personal service or extras but if youre looking for a clean well-run hotel with almost all of the normal hotel services you could want it is a great deal. i love design-boutique hotels but in manhattan theyre pricey but more than that theyre hit-and-miss. lately ive chosen bigger branded hotels that are geared more towards business travellers because i know ill get a clean room a-c that works reliable wifi etc. - which isnt always the case even with high end smaller hot spots. this is exactly what i got with millennium. check-in was fast and easy; the agent was pleasant; the room was a good size everything worked well and was comfortable (not beautiful or fantastic but perfectly fine); wifi was reasonably priced. the one downside was the menu in the restaurant-bar in the lobby; while waiting to go home i grabbed a drink and found the selection for non-meat eaters to be limited and mostly fried and-or less than healthy dishes. not huge but id definitely look for something nearby next time.',happy
id20191,' i stayed in late april early may for a seminar and this hotel was just fine. the room was sufficient and was less money then the seminar sponsored hotels and it is only three blocks from michigan avenue and all the action. there is a subway-metro entrance directly in front of the property if you need public transport but not to be confused with el or the elevated train which could be loud in the evening. great stay and drama free..',happy
id20192,' location of the hotel is fantastic. if youre taking the metro you can take the d line and exit --th & herald square. the hotel is literally like - buildings away once you exit the metro. it is also right by macy is. time square is a brisk - minute walk from hotel metro. also the roof top terrace of the hotel (which is open -- hours for guests) has an amazing view of the empire state building. upon arrival the hotel receptionist was polite friendly informative & humorous. (the gentleman behind the desk greeted me by my name as i walked up to the counter to check in.) the lobby of the hotel was a bit hot as well as the elevator. we stayed in room ----. it was located at the endof the hall. the room i booked was for a standard double. even though this room was not one of the newly renovated ones to my surprise the room had a king size bed. then room itself is rather spacious. it included a lounge chair and desk and desk chair. the end table next to the bed had a ihome docking station-alarm clock. the room also included a mini fridge. this room did not have central air. instead it had a wall mounted a-c unit. across the bed was the television set. there isnt a in room coffee machine but downstairs in the lobby there are coffee-tea available ----. the restroom was a bit compact. it had a heater unit attached to the bottom of the wall. the shower water pressure was a bit lacking but it did the job. there is a wall mounted hair dryer for use. the bathroom amenities included shampoo conditioner lotion body soap facial soap and shower cap by gilchrist & soames. on the --th floor there is a gym available for guests. it is also air conditioned. the gym has your standard treadmill as well as weight lifting stations. in addition there is a water cooler in there if you need to hydrate during your workout. complimentary breakfast and complimentary wifi is available. overall it was a pleasant stay and i wouldnt mind staying here again next time i am in new york.',happy
id20193,' we stayed here primarily because of the free nite with points. it is a nice hotel with a super central location convenient to everything. the rooms appear to have been redone recently nicer than we had expected the king bed is great. we stayed over the labor day holiday and the place was packed. we had no problem with the elevators. i rated this above average but keep in mind it is certainly not the top of line - star hotel in the city. we would return here especially if the broadway shows were the destination...and you do step right into times square from the hotel doorstep!',happy
id20194,' probably the best choice for hotel in times square.atayed at room ---.it was quiet and exactly what we needed to get some rest after a busy day in ny.best choice! some of the receptionists could have been more hepful in arranging the options for us to get to the jfk. overall:excellent!',happy
id20195,' rooms were hard to come by during the alamobowl weekend. we booked online and found our reservation waiting for us at the front desk. the staff was very friendly and the room did not dissapoint. although close to a freeway the room was quiet clean and comfortable. one interior doorknob needed work and you could see wear and tear on the building - but i wasnt staying at the hyatt which was - times the price we paid. the restaurant next door had the largest cinnamon roll you ever saw with a great breakfast and better service. the trolley took us to downtown for the game for only -- cents per person. they stopped running by --:-- pm so we paid $- for the cab ride (family of -). a good hotel for the budget conscious.',not_happy
id20196,' although the rooms at the chancellor are a bit small you cant beat the location on union square. you can walk to so many areas.the staff is super friendly & the price is very reasonable for san francisco. as we were there for a wedding they arranged a special rate for us. there is a small bar free coffee & tea and a small restaurant.we stayed at this hotel -- years ago & were just as pleased this time as we were then.',happy
id20197,' went to jacksonville fl for a business meeting and stayed at the microtel inn and suites near the airport and i was helped by a gregory pressley and he let me know that i can upgrade my suite for only $ --.-- i thought this was a great deal so i took it and im glad that i did because i had a large amount of room and he was a very polite young man he also helped me out with getting something to eat.',happy
id20198,' i stayed here for two weeks for work and it was a completely underwhelming visit. i had a one bedroom studio with a ‘complete kitchen’ that was dated dirty and in need of modernization. the fridge still had bits of left over food in it the carpet looked like it hadn’t seen a hoover in weeks the bathroom globes needed replacing the bins were broken and the bathroom vanity cabinet mirror wouldn’t shut and was peeling away. the ‘complete kitchen’ description was also slightly misleading; think of it more as a kitchenette with -x plates bowls etc but no kettle pans or anything else it clearly depends in which part of the hotel you stay in as some rooms are modernized and some aren’t so its probably worth asking when you check in. one other thing to note is it’s situated over a fire station which along with windows that don’t close properly and air con units that aren’t sealed made it very noisy. in addition depending on how the rooms are laid out means you will hear everything from your neighbors room as they share bathroom ventilation vents. i know this is common to many hotels atm but my other annoyance (especially being there on business) was the $--.-- a day internet charge for use of wireless in the rooms. the concierge and valet staff were great but i had a number of issues from the hotel with my reservation and billing which the check in - reception staff were incredibly unhelpful about rectifying. on the plus side the gym is great with lots of new machines and you also have access to laundry machines in the basement if you need them. overall tho if you plan to spend more than a couple of nights in ny. id recommend lookking somewhere else',not_happy
id20199,' great location clean great parking no fee. great indian tea in the morning. will stay here again for sure!!!!',happy
id20200,' we booked a package deal (surf and park) and the cost was an amazing $--- . the staff was extremely friendly and everyone that i dealt with was very nice. i had booked - days before the new year and i wanted to stay another day for the new years eve. spoke to steve henderson @ the desk and he was as friendly as possible took initiative to speak to his manager and i received the same package for another night. very organize staff for the new years eve party. we couldnt go to the party since we have a - yr old but as busy as the hotel was no one was getting to the other floors per security is tightness. this would be my place every time i return to chicago. whatever training the staff goes through is perfect.',happy
id20201,' we spent - nights in the warwick regis in nov--- and found much of what other reviewers said to be true. yes the rooms are small. yes the sink is in the main room area. yes it is close to the tenderloin yes it can be quite noisy even for our room on the -th floor. however these things were not detrimental to the whole hotel experience. the hotel has a great location was clean and beautifully furnished very quiet on the inside and the staff were helpful but not overbearing. depending on what you are looking for this could be the place for you.',happy
id20202,' booked this room through priceline. yes rooms are small but - star quality. the bed is one of the most comfortable i have ever slept on. toilet had a small leak was fixed when i came back from dinner. the front desk staff were very friendly and accomodating they upgraded my room for me when i asked. the bar in the lobby very chic and sophisticated. convenient to the loop and mich ave. excellent restaurants for late night food within walking distance. highly recommended. will stay again.',happy
id20203,' i stayed at the hotel monaco the weekend of october --th and had a generally good experience. the location is terrific overlooking the river in a nice area close to restaurants and shopping. i stayed in a fifth-floor two-room corner suite with great views. my rooms were very comfortably furnished with oversized couches and chairs two large flat-screen tvs and three huge cushioned window seats looking out at the river. i enjoyed the large whirlpool tub with an ample jar of fragrant bath salts on the side. the downsides were a corner shower so tiny that i literally had difficulty turning around a very limited room service menu and construction noise during the night from the street below. this is a boutique hotel so there is no bar or real hotel restaurant; if you go through a door at the end of the hall in the lobby you enter the south water kitchen a casual-looking place that i didnt try. the hotel has a complimentary wine hour from five to six in the evening in the lobby which is nice but rather spartan: the wine was accompanied solely by a dish of olives and a glass filled with breadsticks. there is nothing on the room service menu in the way of snacks or something light to tide you over to a late dinner. one other weak point was that my room did not receive turndown service on either of the nights i stayed there. on the second night i telephoned housekeeping a few minutes after -:-- p.m. to request turndown service as i was about to leave for a -:-- dinner reservation. i was told that the hotel does not provide housekeeping services after -:-- p.m. this makes no sense to me in what is supposed to be a luxury hotel. after all not everyone goes to dinner at - p.m. in a city like chicago. other than this my stay was quite satisfactory and the staff was pleasant.',happy
id20204,' i stayed at the ritz for a business trip and left quite underwhelmed. the lobby is beautiful the service was great but the room itself was disappointing and in need of a makeover. the furniture was worn and starting to look a bit beaten up the towels were thin and worn the bathroom showed signs of rust in various places the bathtub is coating was peeling in several spots the tv was old and didnt work very well and the room service food was nothing special. i expected much much more from a ritz property.',not_happy
id20205,' we arrived early evening after a long journey with children. what a lovely welcome gifts for the children efficient staff and personel checkin. staff throughout our stay were so warm and friendly nothing was too much trouble. room service was super fast and lush. rooms were clean kids loved the ipod dock. nice little touches like a decent hairdryer and plenty of space for luggage once unpacked. ate at the bar and again staff were attentive and friendly. would highly recommend this great location hotel as a base for boston. also handy for the boston duck tour the next day.',happy
id20206,' we booked a room with - double beds and requested a city view. you can see the picture of the city view including a view of the roof of hollywood video store. in the far distance you can see the city capitol building and the bay and part of the transamerica building. if staying here go for the city view side the presido side of the hotel is on a busy street - presido! overall the hotel is a ---- is motel that has gotten a face lift. decent rooms but the paint in the bathroom was a bit cracked and there was not tub though a sizeable shower. city noise wasnt too bad except for the low bass vibrations which we guessed were coming from the hotel bar below our room - earplugs did the trick! free parking is a bonus in the city and overall it was a good place to stay. didnt wow me but also didnt disappoint. as a member of the frequent stayer club i was greeted with cookies and - water bottles in our room. a nice touch!',not_happy
id20207,' the rooms are a mess. cheap coffee makers??? bathrooms totally outdated. even the security lock on our door fell off. and we were in a suite! i was an event planner and did an annual event at the biltmore before it was bought by hilton. it was my favorite hotel due to its beauty and originality. now the rooms are shabby and worn down. the overall feeling of the grand dame it used to have only can apply to the grounds now. the outside is still well manicured and a pleasure to walk around. the room service menu used to be great now it is simply average; the chairs in wright is bar have no character and used to be really special. the carpet on the first floor screams hotel chain . ps. - security really should monitor hotel guest’s behavior at the pools and stop people from bringing in cases of beer which they drink openly at the pool and on the terraces! it feels like a motel - with spring breakers.',not_happy
id20208,' we were visiting my son who lives near here. some people say the area is not nice but i dont think it is bad. since we could walk to our sons apartment in -- minutes from the hotel this is the area we were looking for. the hotel is in amongst lots of apartments but a couple of blocks from here is wilshire with a metro stop and lots of businesses. the fact that the hotel has free parking is great. the rooms are very nice although the -st room we got did not have working air conditioning. we asked to be moved and we were put in another room right away with great air conditioning. the rooms are very clean and neat. the hotel seemed to be very quiet at night although they are still doing some construction at the hotel and we could hear hammering in the afternoon. all in all if you are familar with the location or know you want to stay in this area the hotel is very nice.',happy
id20209,' we checked in around -:--pm and received our requested room. the hotel room had apparently just been treated for bugs as the room exuded a strong smell of bug spray. the general condition of the room was also poor with the ceiling fan in the bedroom being coated in dust. the overall general condition of the room was also way below hilton standards as i have stayed in many different hilton properties (gold member). i attempted to check out and was told i would still be charged for the night. i am seeking satisfaction from hilton for this entirely unsatisfactory experience. we have booked an embassy suites nearby for our next two nights.',not_happy
id20210,' the title suns it up. service is exactly what is expected in an upscale hotel. rooms are roomy beds comfortable and views are nice. as in most hotels room service is pricey. -- bucks for a large pot of coffee - ouch! free internet in lobby.',happy
id20211,' i stayed here for - nights for a business trip and this was perfect for an extended stay. it was located - miles from my place of business so it was great to be so close. on my last trip to sherman oaks this hotel had not yet opened so i was obliged to stay in universal city - the long commutes on i---- made me feel as though i was back in nyc ugh. this hotel is immaculate and service is excellent; very helpful and courteous staff who go that extra mile. the full-service restaurant was very good; the menu had the standard hotel fare but included some original dishes that were very tasty. my room had a small sitting area and a large desk area; free wi-fi was included. nice large screen hdtv. this property is convenient to i---- and --- freeways; two blocks away is the sherman oaks galleria with shops food courts movie theatres and the ubiquitous cheesecake factory :) i definitely recommend this hotel and would stay here on my next trip out west.',happy
id20212,' great hotel very nice rooms good service amazing location - what more does a business traveller want?! i was there during christmas time and the decorations were a delight. not to mention that the copley shopping mall was connected to the hotel - so i escaped the cold! decent facilities in the hotel and good view of boston too. would love to go back sometime.',happy
id20213,' my husband and i stayed at this hotel in sept ---- in fact i just got back from the trip (sept --th). we had room ---. it was nice. we were pleasently suprised because from the outside this place looks like a dive! the room was clean and spacious - much bigger than expected. it had a kitchenette - we never used it but for some this may be important. nice big balcony with a view of the hollywood hills. the bathroom was small and a little old (mildew on the shower doors) but the water pressure was good and we had hot water and the toilet functioned etc. it is not the hilton but for the price i think it is definately worth it especially if you dont spend a lot of time in the hotel. if youre looking for a hotel with lots of ammenities than this isnt the hotel for you. the pool is unimpressive (most pools in la are small unless youre going to a major hotel and paying the bucks) and kind of gross (the concrete needs to be repainted). location wise i think it is pretty good especially if you dont have a car. youre within walking distance to hollywood blvd and gramanns theater where most of the tours are sold from and if you need to go to clubs etc. youre close to them too. the service from the front desk is exceptional! it is --star in my opinion. they will totally go out of their way for you. they are professional and responsive and proactive. i had a bad cough when i arrived and the guy at reception went to the back and got me a cold bottle of water. i didnt even ask for it. they are also helpful in giving directions and providing you with things to do. they have an okay contentinal breakfast - muffins coffee toast juice cereal. not great but okay. i would stay their again if i return.',not_happy
id20214,' not worth the money the rooms are very dated noisy air-con the cleaners forgot to give us new towels the reception staff were very busy & so rushed that they were serving about - at once the concierge were unhelpful & only answered direct questions. when i asked if there was a free shuttle service to jfk the answer was no!! when i went outside & saw an airlink shuttle to jfk for $-- & not the standard taxi rate of $-- why didnt he offer me the service as he was the guy i had to book through to get the ticket. again they were far too busy and we had to wait -- mins for a bell man to take our cases while we stood in a queue hanging around in the lobby to be made to feel in the way. the wifi in the lobby is free but inadequate for the amount of users there are about - chairs people were sitting around the lobby on the floor & then the security man shouted at everyone to get off the floor simple provide more chairs!! or make it free throughout hotel. breakfast was not inc but it was available starting at $-- for pancakes. plus points - the pool the bed was comfortable tea & coffee in the room.',not_happy
id20215,' close to union square a -min walk the location was perfect for what i needed. the staff were pleasant and always ready to help with taxis questions etc. the room was fine not modern but certainly not without charm. my room was quiet as it was at the back of the hotel. i didnt take breakfast so cannot comment and noticed that there was a free wine tasting every evening at ---pm which was original. compared to other hotels in the area this seems to offer good value and id recommend it.',happy
id20216,' i would up at the lucerne at the last minute after a booking problem with another hotel. therefore i probably paid top dollar for my room and that may have clouded the experience. the room was adequate but i feel like i could have done better for $--- a night. maybe i also couldnt help but think that when i used to live in this neighborhood the lucerne was a women is residence for barnard is college. in any event it is certainly nicer than a dorm and if the rooms are basic hotel-modern the building itself has retained most of its early --th century architectural character. (the deep red stone exterior is actually quite lovely.) assessing the location would depend on your priorities. this slice of the upper west side is chock full of restaurants at all price levels and many bars that attract a young and boisterous weekend drinking crowd. with that in mind if you are sensitive to noise you might want to request a room that does not face either --th street or amsterdam avenue particularly on the weekend and particularly in nice weather when the drinkers can hang out on the street until - or - in the morning. the lucerne does present a convenient location in terms of the subway (at the end of the street) and proximity to some great new york speciality shops (especially food). the upper west side is a vibrant and diverse neighborhood and you also have the advantage in warm weather of proximity to both riverside and central parks. in sum the lucerne is a decent choice but if i wanted to stay in this neighborhood i would first look at the excelsior which is closer to central park facing the museum of natural history. my experience with the excelsior is also that it is better bang for the buck. but as i said in all fairness i did not have the opportunity to shop rates at the lucerne.',not_happy
id20217,' first please let me say that i am perplexed by the reviews that find this hotel good and astounded by the ones who find it great…who are these folks ? i travel on business --% of the time i stay in good i stay in bad and generally i find something to like. not today. i walked into the lobby (in the lobby !) to be poked in the chest by an older man who stated “ can you help a war veteran i am $-- short for a room at the shelter next door”. now what do you do ? it is indeed a chilly rainy night in dc…and an old wet man in need of a bed. you can decide what you would do but the bottom line is : do you want this experience when you travel ? the hotel is standard big-box business hotel. long lines at check in slow elevators rates of $--- - $--- for standard small rooms. the room i am in right now was $--- and guess what: shower only no bath. and did i say small ! also this hotel is insane about extra charges: incoming fax $-.-- per page calls out= highway robbery gym = about $--. so…why again are you paying $--- per night? look this is not a horrible hotel. it is just really dumb to stay here. dc has so many wonderful hotels with great services and wonderful locations…and for less! (melrose all the kimpton hotels etc.) the homeless shelter the overcharges the - grillion rooms the small rooms are all reasons to look elsewhere. also important note: of all the hotels i have visited this has amongst the worst internet service i have experienced. you must buy an account (with a credit card) from some company (deep blue) and not from the hotel…imagine if you will typing all your credit card info. mailing address and awaiting confirmation before you log on…i really thought those days are over. however i got a good laugh from the front desk. the gentleman said: yes everyone complains about the service i know it’s terrible but that all we have !',not_happy
id20218,' my adult daughter and i stayed - nights in a --bedroom suite on the -th floor almost directly across from the elevator. i was so grateful to be allowed to check in at - a.m. after our flight i didnt ask for a better location. as it turned out the soundproofing was so good we heard no hallway noise. street noise wasnt too bad facing --th. with earplugs sleeping was no problem. i took the bedroom with king bed and she took the living room with queen sofabed which she said was comfortable. i dont know if i can ever go back to sharing a bathroom on vacation--what bliss not having to take turns getting ready to go out. an unexpected bonus was the shelburne is proximity to bellevue hospital on --th and -st avenue where i ended up after rushing out of the times square subway tripping and doing a face plant on the sidewalk. i was alone and several nice new yorkers helped me up a cop called for an ambulance and i got a ride to the er. it was actually very well equipped and staffed; so much for the bellevue horror stories. i was lucky--just a hairline ankle fracture and hideous facial abrasions. be careful and watch your feet not the bright lights!',happy
id20219,' i was in phoenix for a conference this march with -- other texas a&m university architecture students and this super - was our destination for r&r. walt the super - owner went above and beyond to help our group out in any way that he could. on top of the already immaculate facilities and great breakfast we really felt that we were being taken care of. for instance our group was interested in taking a tour of a local attraction which was located -- minutes away from the hotel. walt offered to go and get a bus and give us a ride out to the attraction at no charge. when he found out the bus was out of commission he made a few phone calls to find us the next best thing and most cost effective means of travel. i highly recommend this super - to anyone seeking a place to stay in downtown phoenix. final tip: have a complimentary waffle (or -)for breakfast they will blow your mind.',happy
id20220,' room ---- - queen riverview.  nice quiet riverwalk location especially for the price.  if you do not want to walk the river taxi is close.  our room was clean great view with comfortable beds.   the laundry facility (on -th floor) came in handy when one of our children spilled something. their breakfast buffet was excellent!  our family loved having fresh made to order omelets pancakes waffles and fresh fruit.  even though we did not take advantage of their room service if we visit again (without our children) we definitely  utilize this option.  the work out room was great!  nice large pool and hot tub! convenient pool towels! the $-- for valet parking was worth the extra expense. we did not have to walk across for our car having it brought right to us was nice.  no complaints!',happy
id20221,' my wife and i enjoyed the hotel for a weekend getaway. we both had fun at the pool and lazy river good food and my wife enjoyed a massage at the spa. the room was clean and updated. i loved that they actually had some high-definition stations on the television.',happy
id20222,' we would really love to rate this hotel higher as all the staff were fantastic but for tourists we really felt it was a more a business hotel. first the good points. the staff were extremely helpful friendly and efficient. there is also a courtesy bus which we used to go to sea world. they can also get you discounted tickets to various attractions.that is about it. the hotel is miles away from anywhere. a ten minute walk will take you to the trolley stop but other than that you will need a car. our air conditioner cluncked so bad through the night that we had to turn it off. we had stayed in seven hotels-resorts on our month long trip and this was the only one that charged for wi fi internet printing and even the bottle of water left daily in the room. the rooms are basic and there are no in room safes. we wouldve rated it a two only that the staff were so good. if you have a few days to tour stay downtown.',not_happy
id20223,' this mid-priced hotel was conveniently located near the prudential centre and symphony hall. the ‘t’ was only steps away so that you could reach pretty much anywhere in central boston easily. although the hotel had a budget feel to it the room we had was large and comfortable which was all we needed as we were out all day exploring the city. there was also parking available under the hotel – a bonus in boston where parking is extremely expensive. we had a voucher so we got free parking and internet access. the staff were very helpful and were to store our luggage on our last day before we flew home. the hotel runs a shuttle to the airport during the day and will arrange taxi transfers if you are travelling at night. i would recommend this hotel to anyone looking for a clean and comfortable centrally located base in boston. we would certainly stay there again.',happy
id20224,' the location was great the bed was good and everything else was alright. we could hear other people in there rooms above and below us so that was a fail. minimally helpful staff. have a plan rather than asking for help.',not_happy
id20225,' our -- day stay at the edwardian was a very pleasant experience. reasonable rates clean rooms friendly staff and easy access to transportation. we would (and have) recommend this hotel. we would definitely stay there again.',happy
id20226,' we have been going here several times a year for -- years now. love it. centrally located in sf though not near main attractions except japantown. but near in sf is relative. sf is very small as cities go and from here you can get nearly anywhere in sf in -- minutes. rooms are nicely decorated in victorian style very comfortable and nearly all are spacious. price is reasonable for sf (if you are visiting the ucsf med center tell the hotel and you will get the med center discount). best of all parking is inexpensive by sf standards about $---night where as most hotels in sf charge ----- per night. factor that into the cost. breakfast is plain but free--cereals hot and cold boiled eggs and sausage lots of pastries and breads make your own waffles juices. we occasionally try other places and always end up coming back here for a good combination of comfort and value.',happy
id20227,' fantastic place with a great staff! great facility exceptionally clean and nice! cant wait to stay here again. the staff was great to work with the shuttle took us everywhere we wanted to go. the restaurant had good food at a reasonable price.',happy
id20228,' the lobby is grand and the top of the mark is a must see but the rooms arent really any more luxurious than a number of boutique european-style hotels down in union square which are a third of the cost.',not_happy
id20229,' have stayed in hotels all over world. this was a good experience. idalia cabrerra was fantastic housekeeper. people were friendly and helpful; one kind word and they would bend over backwards for you. classic hotel but room was clean and comfortable. i am allergic to bleach; they do not use bleach on sheets. thank you! excellent location.',happy
id20230,' we have stayed at the other embassy suites in the san diego area and this one is far nicer than the others. the room amenities as well as the maintenance of the room furniture seems to be new and not worn did not have stains on the carpet bathroom fixtures and tub not dingy. the location of this hotel is great. it is close enough for a drive to downtown la jolla but you avoid the traffic of getting in-out of that area. plus you are close to balboa park and across from a mall that has an indoor skating rink. the mall has some fast food options but for a dining experience i would go elsewhere. there is parking available on the street so the parking of $-- overnight can be avoided. the housekeeping staff does an excellent job of daily cleaning with the attention to small details which is very impressive for an embassy. we will definitely stay here again for the convenience of the location to all area attractions as well as the cleanliness of the rooms and attentive staff.',happy
id20231,' i just returned from a visit to philadelphia pa. my bride and i stayed at the loews. as a business traveler who spends over --- days per year at various destinations around the world i was impressed with patrick the bellhop the entire valet staff andrea sacko seth and whomever else took excellent care of our rig. also edgar the bartender was incredible along with the blonde hostess at sole food. whoever is running that hotel needs to gather insight and input from the teams that i mentioned before. this hotel has tremendous potential. it is location and history are the key elements for us. also we require a pet friendly hotel and this one certainly is that! recommendations do not ever place a cordial gracious person in a room facing the roof. exceedingly polite people are perfectionists who are likely to score very high on the patrick bateman index. do not ever toss guests luggage on the cart particularly not when they are standing right there. what planet was the doorman from? why wasnt he stationed outside of the hotel? i had to place my super duty vehicle in reverse to induce the taxi driver behind us to lean on the horn because he thought that i was going to crush his taxi like a coke can with my monster truck. sorry cabbie but i had to get you to get the doorman to come out. he was not friendly. luckily patrick showed up to collect us and take us to our room. the concierge was great. thank you for the offer to grant recommendations. loews needs to update arvel on the finer points of directing guests to subject matter experts. i asked him for places to stay and he made a comment or two but never suggested or offered to introduce me to the concierge. i had to recommend this to him to recommend to us. arvel then booked us into a bum room. mistake. patrick handled the switch to new room and even explained the rules regarding pets and which floors were pooch friendly. in this economy budgets are tight. every firm is running on a skeleton crew. this means that service will diminish. however the people who remain should be the best. we stayed at the four seasons just up the street and received dismal treatment as well. the five or six youthful men there stood in our way as my bride and i carried our luggage and pooch in. i had to tell them does anyone work here? are you really going to watch my wife carry her luggage through the door? these people would need to take both shoes off to count to five. loews needs to cease relying upon its location history and signature venue. people matter. please commend the excellent human beings mentioned above. arvel warmed up but he should be warming guests up not the other way around. i cannot recommend this hotel to a friend without telling them to stay there if they have a pet and to prepare to have to demand service. it is very telling when the valet bartenders and bellhops are the heroes. they are the ones who deal with people and service which requires rapid turnaround. these people function at a high level. promote them and get them to share best practices. we called room service twice to request tidying of the room. they confirmed that we could receive it at --.-- one day. it never happened. then they confirmed that it would happen the next day at - pm. it never happened. we had no clean towels and had to sleep on dirty sheets. the gentleman who brought new towels at - am was great. set expectations. if they couldnt do it id have been fine but when they say it will be done i expect it to be done. my wife confirmed with the desk after i called and requested. i came back to the same disheveled room that i left that morning. unacceptable. philly ad club was spectacular. the wait staff were splendido.',not_happy
id20232,' stayed at the hilton during a recent conference. the hotel amenities were top shelf. the bed was amazing bathroom clean and roomy and the toiletries were quite good. housekeeping of my room was excellent. only beef was the wireless internet - kept cutting out every - minutes or so. will return on my next trip to houston!',happy
id20233,' we booked a room for two nights at hotel nikko through travelzoo. our room was on the --th floor with a corner view of downtown sf that was fab! the room and bath were nicely appointed in modern decor with a japanese flair. the staff made us feel welcomed and wanted from the time we booked the room through varoius emails through the duration of our stay. this truly is a --star hotel in every way. parking at the hotel is expensive but there is public parking over about - block for $---night. we highly recommend it to anyone visiting san francisco whehter it is your first time or not.',happy
id20234,' for this business trip which i extended with my personal starpoints i required a complicated series of reservations because the reservations also involved other business travelers in additional room(s). the staff at the four point soho helped me through it all even when i asked for changes to the reservations. i guess i should not have been surprised that several of the front desk staff seemed to know who i was when i checked-in -- but i am surprised that they seemed to see i made it to their hotel in spite of my complicated series of reservations changes and use of starpoints. five stars for the staff especially the ever-cheerful emely. the hotel itself is attractive inside and out and was only one-year-old when we stayed there. the basement gymn was completely empty both times i visited it in early mornings. except for the -- or --st floors each floor has just - rooms -- four facing the street four facing the alley. from inside my room i did not hear the neighbor in the adjacent room(s) -- good sound insulation. tip for people who sleep with an open window: ask for a room facing the alley (south). the rooms facing the alley are much quieter (because the taxi drivers who honk all night long on are driving south on nearby -th avenue away from the south-facing rooms) and the view facing south is much more interesting than the buildings across from the hotel is charlton street entrance. even though the first two blocks near the four points soho are largely boring office buildings the next blocks are amazing. we picked the four points soho because it had the best rate allowed for extra days with starpoints and was within easy walking distance of nyu where we attended a conference. the walk each day was wonderful because soho and greenwich village have beautiful buildings and neighborhoods. also we came visiting manhattan from small cities but these neighborhoods -- and everywhere we traveled in manhattan and brooklyn -- felt completely safe. i was impressed.',happy
id20235,' stayed here for - nights in november. the location of hotel is ideal across the road from the lovely reading terminal market really nice place to wander around and sample all the different foods! very comfortable room especially the bed (so much so we slept for a solid -- hours)! huge bathroom which was great after spending time in ny the week before with a tiny bathroom! very quiet room which was great and friendly housekeepers. starbucks in the hotel too which was great tho there was coffee making facilities in your room. we ate one night in the champions bar which is also open to non residents. very good bar style food and then only a short walk back to our room! we would definitely stay here again next time we visit philly!',happy
id20236,' i typically dont do boutique hotels but this one had a -star rating and was centrally located. so much went wrong: the site has the standard rate but explicitly states --% off standard rate for -nights or more. well i had to practically fight for our --% discount! they attempted to charge us a $--- surcharge for incidentals without informing us in advance. this is a matter of principle for me. when i asked for a total they handed me the calculator! also there is a small workout room with decent equipment but they could not find the remote to the tv and the ac never worked during our entire stay. they werent even trying to find it or do anything about it. the one elevator didnt work for almost a day. the very worse part of the stay was the condescending attitude from the front desk. i can never understand how some in the service industry snub their noses at folks who keep them employed. it was really disgusting and unnecessary.',not_happy
id20237,' i stayed at the hilton garden inn recently with some extended family for a weekend in chicago. i will definitely be back. the rooms are a great value and the free wireless internet is great. the rooms are nicely appointed for a midrange chain with updated furniture aeron desk chairs comfortable beds with clean white duvet covers and flat screen tv is. (see my photographs) they have an extended cable line up including hgtv. there is a microwave and refrigerator (not a mini-bar) in each room--it is right across the street from a grocery store. no safe provided. wi-fi is free and works well. the pool is small and there is a whirlpool. the fitness center contains a few basic machines; there was a sign on the door saying free guest passes were available to crunch fitness a block away. there is a parking garage right next to the hotel...self parking was about -- per day...a bargain for downtown chicago. the hotel is right in the river north district two blocks off michigan avenue. close to river north restaurants and nightlight. near nordstroms for shopping. weber grill restaurant is just off the lobby. i would recommend this hotel.',happy
id20238,' i had a non-smoking king room in the corner of the --th floor. it was a beautiful room with a nice sized shower. the room was very attractive and clean. it had a sitting area and a nice sized flat screen tv. i have only two complaints both about the bathroom. one was that the toilet was wedged between the shower wall and the sink. i am not a big guy (--- tall and weigh --- lbs.) but felt like i was being squeezed. the other complaint was that the ledge over the sink really blocked my access to the sink. minor issues because the room was really delightful. plenty of elevators. i never had to wait long at all. i attended a gala and the food at the cocktail hour and dinner was really very good. it is very well located so it was an easy walk to get to a great deal of manhatten.',happy
id20239,' the first thing you notice is how close all the big expensive hotels are to this hotel. a few are around the corner in bay street. bay street is your access point to the local supermarkets (both trader joes and safeway are - minutes away). also at the bottom of bay street is the cable car route. lombard street is - minutes walk away from the hotel so you can make a quick visit to the world most crooked street late in the day. onsite parking is a little tight but you can park your car for the whole of your san francisco trip and get around by foot and cable car. we found a good patagonia shop nearby and a bike hire shop is only a few doors away. nice big room and some really good photos out of the bathroom window. only complaints..no fridge...they will hire you one for $- a day but really guys why not just supply one. also the bald chap on reception could do with some customer service lessons a smart mouth is a not a nice welcome especially when you have a young child. yes we would stay here again it was central to everything and being able to call in at the supermarket and bottleshop on the way home from alcatraz or shopping downtown is great. the safeway opens early so you can get breakfast makings here they also sell some really nice plastic bowls and plates which we brought home with us.',happy
id20240,' huge hotel in the heart of san diego waterfront right next to seaport village. great outdoor pools and whirlpools.',happy
id20241,' this hotel is located close to michigan ave and the many other downtown attractions. you can hop on the free trolley close to the hotel and get to the further destinations for free. the breakfast is excellent though you best get there before -:----am. lines can be long. my only complaint is the overall noise of the place. the walls seem to have no insulation and i can hear the rooms around me. also since i went with my family i slept on the sleeper sofa. i can heard the outside waterfall and people walking the hallways all night. i was tempted to give it only a three star but i guess you cant control your room neighbors.',happy
id20242,' very good rooms for the price ( i pre-paid $-- and that included tax through spg site). had breakfast the next morning and was impressed with the service and just overall look of the lounge-restaurant area. very cozy in front of the fire. i will be back.',happy
id20243,' we stayed at the mayflower for - nights in march and had a wonderful time. the location is perfect only a -- minute walk from the heart of things. the room was large roomy and clean. our room was located on the -th floor so little traffic noise was heard. staff friendly polite and very helpful. i loved san francisco and loved my time at the mayflower and would love to return and stay there again.',happy
id20244,' i stayed here for one night in june. initially i selected this hotel because i thought it was fairly close to capitol hill and all the attractions in washington dc. only when i got there i realized it was not a good idea to walk to the capitol hill from the hotel. i dont know much about the neighbourhood in dc but the location of the hotel gave me a distinct uncomfortable feeling -- there were no restaurants nearby and i could see nobody walking on the streets. the hotel is facing an industrial-office building. in the end i decided to drive to the washington mall and it was a good decision. my room was quite nice. though it was not big (by marriott standards) but it was nicely arranged so i have a desk a love chair and a coffee table in addition to the queen-size bed. the complementary internet service was nice. the hotel staff was also very helpful. i had a broken windshield wiper and was asking for an auto parts shop. they looked up the closest shop and gave me directions. my only complaint about this hotel other than its location is the poor sound proofing. at night i could hear someone knocking on the neighbour is door which made me uncomfortable. the underground parking cost $---day but you have unlimited entrance-exit access during the day. the space is quite limited though so if you return late (i returned about -pm) you will have to park on a spot with a raised platform with another car either above yours or below. in such a case you also needed to leave your key to the superintendent. if you are in a hurry to leave the next morning it could be a problem. on the other hand i think you have the choice of parking on the streets nearby with no charge.',not_happy
id20245,' my family visited san fransisco at the beginning of july. we enjoyed staying at cow hollow. it was a bit of a walk to fisherman is wharf but very doable. the area was very nice and we felt safe the whole time. we took an open top bus tour around the city and the pick up location was right in front of amici is pizza which is next door. the elevator was broken while we were there and that seems to be a problem a lot based on other reviews. however there is another elevator. the place was clean and staff was very friendly. there is an ihop right down the street for breakfast. there is a starbucks one block behind the hotel. i highly recommend this place.',happy
id20246,' where does one begin with the litany of horrors that is the hotel wolcott? my partner and i just spent a week there (december ---- ----) and from the moment we arrived and faced the perpetually grumpy frontdesk staff we feared wed made an awful mistake. things just got rapidly worse: our first room which was billed as a suite @ $--- p.n. was dank and musty and being on the rear of the -nd floor its sole external window faced a bank of airconditioner units that allowed no natural light into the room. after complaining and asking to be moved we were placed on a waiting list and were eventually shifted the next day to a suite on the --th floor. this one had more light but was nauseatingly thick with the smell of stale cigarette smoke. when we complained about this we were informed that the hotel only had non-smoking rooms on the bottom two floors so we effectively had a choice of either sleeping in the darkened cave we were first offered or the ashtray on the --th floor. we bought some room deodorant and opted for the latter. mind you the nightmare wasnt over by a long shot: we soon discovered that the upper floors have a chronic problem with water pressure. when showering the water would fluctuate without warning from freezing cold to scalding hot and on several occasions we were left without water entirely for periods of several minutes. add to this a mouldy shower-curtain (which was not surprising as the bathrooms have no form of ventilation); a heating system with only two settings: blazingly hot or off; a hotel elevator that takes forever and that was too small to accommodate all our luggage in a single trip...and well you get the picture. we have travelled to nyc several times and have stayed in hotels of varying quality but this one was without a doubt the worst of our experience. indeed weve stayed in better hotels while travelling in so-called third world locations. there are plenty of other budget hotels in ny such as the milford plaza that provide much better value for money so give the wolcott a wide berth...',not_happy
id20247,' excellent hotel staff is extremely courteous and helpful. the doormen were very friendly and efficient. the location is central to the main shopping areas. the hotel had a homey yet polished feel to it. the rooms were spacious and the bed was quite comfortable ( i liked the pillow menu) . the bathroom was decorated in a funky style. the shower had good water pressure. the hotel had a mix of tourists people in for business and patients from a nearby hospital. there was a wide range of ages. the gym was decent as well. only complaint was the lack of free internet . i would definitely return to this hotel .',happy
id20248,' the perfect attitude from the front desk attendant welcomed me on my - night stay there then i found a very clean room and a beautiful inviting space. the bathroom made us squeal with delight when we saw the huge back-lit contemporary mirror and this enjoyment continued all the way to the discovery of the incredible down topped mattresses on the beds. i was given an incredible view of the river and navy pier too. i will definitely stay at this property again when visiting the windy-city',happy
id20249,' we booked this hotel after reading such good reviews and we werent disappointed. on arrival we were greeted by friendly staff who gave us a warm welcome and coffee. the room was amazing and had a welcome button near the door which switched everything on including a personal welcome on the large tv!. the room was modern and had nice touches such as the art books and electronic black out blinds. the housekeeping is faultless and thoughtful - the cleaner tidied the bathroom and added an extra glass for tooth brushes. everything is free and restocked everyday (excluding alcohol) the only very minor things they should address is the poor wifi speed and no coffee making in the room (provided free in the lobby). being on wall street means its not in the heart of midtown however it is -- minutes away on the c line via fulton street subway or a walk up broadway. all in all a top hotel in a quiet location at very reasonable prices.',happy
id20250,' was very sceptical about this hotel after i read reviews about it on expedia and on tripadvisor but once i got into the lobby and saw the size of it to what is shown on expedia doesn’t do it justice. check in-check out was very swift. we had a concierge king room booked located on floor -- we got what we asked for...king size bed and --inch lcd t.v with --+ t.v channels. the room size was good (easily fitted - big luggage bags all my wife’s!) also very clean and comfortable. housekeeping did a commendable job. got all the simple ammenities i.e...coffee toiletries extra towels. every member of staff which i came into contact with were very friendly and polite. reception and concierge service was fantastic gave me tips about finding restuarants and broadway shows. we didn’t eat inside the hotel’s resturant as we wanted to explore the city but across the street on w -- there’s a great place for breakfast...teleon cafe. breakfast for - for under $--. times square central park & broadway are literally - minutes from the hotel -th avenue and rockefeller centre where about - mins from the hotel. all-in-all for first time ny visitors i was very pleased that i booked this hotel. at first i wasn’t too sure but i will surely book this hotel when-ever me and my wife visit ny again! for meals trying eating out. expecially when visting in the spring as most deli’s and resturants are open early and close very late. also to get in all of ny sites try walking from your hotel. many of the top attractions are within midtown around the hotel and -th avenue. for the very fit walk straight down -th avenue past times square and you will first come to macy’s then msg (madison square garden) and then finally ground zero. this takes about -- mins but its worth it!',happy
id20251,' i traveled here with my office for training. the hotel seems to cater to business travel and conferences held at the hotel. the hotel was in a great location in the heart of downtown detroit. we walked just about everywhere. looking out one side of the hotel you can see ford field and cominsky park and the other is a view of canada. very nice views! we walked to the mgm casino one night walked to a detroit redwings game one night and took the people mover to greektown another night. i recommend you visit greektown as it has a casino shops and plenty of places to eat. the restaurants in the hotel are a bit pricey though. that would be my only knock. expect to spend about $-- a person on a decent dinner. another thing i noticed was that there is nobody in detroit anymore. the place is a ghost town. i talked with some locals who said about --% of the population left. even at rush hour you only see a handful of cars and a few homeless people. this helped with the safety though. book now you wont be disappointed.',happy
id20252,' the hotel is amazingly clean well organized and the associates working the desk are extremely friendly. there are a ton of great restaurants near by as well as in the lobby. i travel a lot and have not found any other hotels which are as clean and as friendly as this one.',happy
id20253,' my husband and i stayed at the omni parker house last night to attend the celtics game. the lobby is very nice but that is where the niceness ends!! the hallways are very run down and they have a strange smell. we stayed in a suite. the diningroom table was terribly scratched. the room was almost depressing looking. the bathroom is the size of a closet. we were woken up at -:-- a.m. in the morning to the sounds of people talking so loudly in the hallway that we were startled. i would never stay here again. sure other hotels in boston are a bit more expensive but they are well worth the extra money!!',not_happy
id20254,' the ritz carlton never ceases to amaze me. the ritz in charlotte is a re-envisioned version of the classic a modernized contemporary version of everything you love about the hotel. from the moment you walk in the door until the unfortunate moment when you depart you are dazzled with the service of their excellent team of people and the beauty of hotel. we stayed for three days in advance of a conference elsewhere in the city. we had a junior suite with a living room and bedroom overlooking the epicenter. other travelers noted a lot of noise from the late night goings on. it was a little noisy but seemed energetic rather than annoying. the location in the city is great. lots of excellent restaurants to walk to. the room was beautiful contemporary and a bit edgy in a good way. it is a leed certified hotel so you get to be green as well as taken care of. our bellman oliver gave us a great overview of the hotel shared his local favorites and remembered our name the next day. we were there on the evening of a wedding. it provided for some great people watching as the fashionistas wandered to the ballroom we enjoyed cocktails and some lunch at the bar. on our second evening our son arrived. the housekeeping people handled making the pull out couch and voila another bedroom. the gym was well equipped and clean. you can do your cardio while looking out the windows. when we came in from a morning walk around the neighborhood the hotel had a nice coffee bar set up. when i asked for tea which wasnt available a hot cup showed up while we sat and read the newspaper. bathroom well stocked with a double sink and wonderful shower. the in mirror tv was fun too. all in all it was a great stay. we are planning on a girl is visit later in the year when we will have time to make plans to use the spa. it was a great break in the hot summer action.',happy
id20255,' stayed at the metro hotel for four nights while taking part in the hardly strictly bluegrass festival. great location (-.- mile walk through haight to hellman hollow in golden gate park) for the fest and easy to catch public transport if you need to get about. the room was on the second floor overlooking divisadero street but the outside noise wasnt bothersome; however if you are a light sleeper and dont like a lot of light in your room (from the wonderful large windows in the room) then you may look for a room in the back of the hotel. staff were excellent and made everything easy with lots of good advice and extra service. im already booked for next year. neighborhood is fine and lots of people are always about. the hotel with a bay view i am in near the airport due to an early flight cant compare to the charm and care i felt at the metro hotel.',happy
id20256,' total shock on first visit this is an older facility that has been totally remodeled to modern standards. the rooms are spacious and the warm colors give a real homey feeling. the rooms underwent ---% rennovation with all new plumbing fixtures countertops doors carpet etc. the flat screen wall mounted t.v adds a nice finishing touch for today is decor. i have been staying here for the last month --- days a week and will be staying here for at least the next two months. i highly recommend this place and it is comparable to any $------$---.-- room elsewhere. you are only ----- minutes from downtown los angeles.',happy
id20257,' very good hotel although the rooms on the ground floor are a bit noisy (you can hear a lot of doors open and close). to be short: a beatufilu hotel perfect location very nice people and good service!',happy
id20258,' the angeleno hotel was perfectly located as a base during my most recent trip to los angeles. just off the --- at sunset blvd it was convenient for me to get to all areas of the city. i was worried that it might be noisy but it wasnt -- not even at rush hour. the rooms were pretty and the common areas were too.',happy
id20259,' i was on a last minute business trip and all the cities hotel rates were double because of conventions. expedia found this nice boutique hotel that was close to downtown but off the beat and path. it is located in a residential type area. i really liked the very metropolitan feel with all of the clean lines and unique furnishings. alicia was great. she changed my room so that i would have better internet reception to work that night. really enjoyed the stay. reminded me of the south outside and new york inside. c. williams',happy
id20260,' i just came from an overnight stay at this marriott property and i am absolutely with this find. first of all it was difficult to find a last minute decent and affordable place to stay within san diego during this month when they have the kids free promo. the one bedroom suite was so clean and restful i wished we could have stayed longer. the kitchen and the separate living room area was nice especially since my son had long gone to sleep by the time we arrived at the hotel tired from all the sights and shows of seaworld. it was perfect to have a mom and dad space without disturbing my little one is rest. although farther away from downtown sandiego we actually enjoyed the peace and quiet of the area. we found a nearby church early this morning and went back to the hotel for a full hot breakfast. wow! the staff was amazing. i can understand how easy it is to give a free continental breakfast to guests but it was obvious how much more effort was needed to give guests a good hot breakfast and making sure that there was enough for everyone from opening time (-:-- am ) to closing time (--:-- am). check out was at --:-- noon which was - hours later than what we get from other hotels. we were actually able to dip into the pool before leaving. i was thinking that the best way to say thank you for such a nice stay was to write this review and give it - stars! go ahead try it out yourself!',happy
id20261,' first off i would like to state that i should have check on trip advisor before booking yet another room at this shipwreck of a hotel. my first experience at the helmsley was horrendous but i thought to give it a second chance for i believed this time around what could go wrong. my first surprise was that they have cut down on staff to a point where service is non existent. you have to wait -- mins at the front desk to be greeted by a tired rude agent p. who has no clue of whats going on. u was attended by a blind rude woman whom claimed to be a manager how she became a manager blows my mind. she was rude inconsiderate and pushy. i had booked a room on expedia where it stated on my reservation included breakfast even though i had the documents i was still denied breakfast which i end up paying over -- dollars for trash yuck ! on the second night my shabby room was way too hot the arrogant over night manager cont. to tell me that they would send an engineer i waited over-- mins no one ever came and when i called the last time i was told to open a window to cold down the room .... are they serious ??!?!!!! over all i would never step foot back in this hotel & i blame the management. the most logical reason i could think of is that they cut all the service oriented staff and left a hotel full of old tired run down staff. a staff matches the service terrible !!!!!',not_happy
id20262,' we stayed at the drury inn with our kids. we upgraded to a suite which worked out perfectly. we were able to visit with friends in the sitting room while the kids hung out in the bedroom. the indoor-outdoor pool was awesome. it was fun to be able to swim outdoors while it snowed. when we got cold we would just swam under the wall to swim inside or get in the hot tub. the hotel is clean and the staff is extremely friendly. however the food choices for breakfast and the kickback hour were quite limited and not very good. several of the waffle makers did not function correctly and we burned at least three waffles during our stay. however we did appreciate the fact that they did have sodas and popcorn available until -:-- pm every night. the location was great. we would stay here again the next time we were in indianapolis.',happy
id20263,' did i mention the thin walls? not only could i hear the baby crying next door i could hear the father murmuring and trying to soothe the infant. it was of course in the middle of the night. if you have young children and an amorous couple you might have some isplaining to do. the property was clean and neatly maintained (except for one of our rooms which had a bottle of mystery medication under the desk -- for cuerpo cortado tos nariz ). i would have been more concerned about this if i had younger children who might try them out rather than turning them over to us. the continental breakfast was nice -- sparse but good quality. parking was poor -- my husband had to park some blocks away and get back over there in the morning so we wouldnt be towed. the soaps and toiletries were very nice tho.',not_happy
id20264,' so the first time i go to boston there is contaminated water. no ice tea for miles! when we checked in (myself and two colleagues) my guest relations person told me about the water problem extensively but my friend is person didnt tell her. she did hear my person. that would have been awful if she didnt know you werent supposed to drink the water or even use it to brush your teeth. the concierge was also helpful. we purchased tickets for a trolley tour. the trolley tour came with a free harbor cruise. both were fun and if you come to boston you need to take a trolley tour. my room was very nice. nice decor and a super comfy bed! there were bottles of water in our room for us to use to brush teeth (i had to drink one). the bottles of water were the fiji water bottles they typically sell for $- a piece. i did call the front desk to make sure those were the correct bottles and the person answering the delighted to serve number were very friendly. i was also told i could call down and get more bottles of water. the in-room internet was a little pricey ($--.-- or $--.--) but it was a must for me. my husband informed me that for higher end hotels im going to have to pay for in-room internet. i paid more in san fran so i guess $--.-- wasnt too bad. there is free internet in the business center. the cable channel selection was also very extensive. definitely impressed! all-in-all i would recommend this hotel. the entire decor was nice. and there was aveeno products in the room. who doesnt love that! and there are a lot of places within walking distance. if you have to stay in downtown boston id stay here again. ill post another review on the hotel is restaurant.',happy
id20265,' my wife and i stayed at this location on a recent weekend trip to boston. i didnt realize until we got there how close it was to everything (north end freedom trail ne aqaurium). we only had to take a cab to and from the airport...everything else was within easy walking distance. the staff was very friendly the room was great (large flat screen tv fridge microwave) and the breakfast was wonderful (eggs waffles sausage).',happy
id20266,' i had great expectations for this hotel; chicago is a wonderful city and i was really hoping to stay in a hotel that reflected its charm. however if you are travelling with your family this is not the hotel for you! i made the critical mistake of bringing my three year old and this hotel does not appreciate children. normally i dont care if a hotel doesnt cater to children. ive brought my child to hotels that are mostly for adults because he is well behaved and doesnt mind entertaining himself it never before was a problem. the staff made it obvious that they didnt appreciate children being there and made it a point to not accomodate my interests regarding matters with my child (i.e. crib in the room etc.). i found the staff to be totally incompetant and obstinate. i needed a new comforter because i spilled on the original one- it took eight phone calls to get a new comforter. after the fourth call i asked to speak with a member of management and it still took four more phone calls before i got the comforter and even then it wasnt the right size. i finally gave up. in the end i waited over two hours for a replacement comforter. moreover if you are picky about cleanliness- beware; some may not be impressed with the level of cleanliness of this hotel. i ate an candy bar out of the snack bar and was revolted at how stale and old it was. it had probably been there for over a year. i sat in the bar and waited almost a half hour before being approached by the bartender. this was at -:-- in the afternoon with only four other patrons in the bar... i wont stay at this hotel again. and i definitely wouldnt recommend it; unless youre there for a quicky business trip. i dont like sounding so negative in my travel reviews but this hotel could have done a lot better and i just want people to know that for a four-star hotel it left much to be desired...',not_happy
id20267,' okay so i thought i had found a deal on the westin st.francis but to my surprise it was the sir francis drake. anyway we got to the hotel and checked in . the lobby is pretty nice but that’s about it. my wife and i got to out room (room ---) it smelt musty-mold. the smell was so bad i called the lobby. john was kind enough to offer us another room. in fact he was so nice he gave us a suite. we got to the suite and well it was mediocre at best. old smelly and well just not worth $--- a night ($--- after taxes). stay at the parc-- or better yet the westin st. francis. :(',not_happy
id20268,' early morning and late night front desk staff are great! midday staff rude on several occasions and not just with me. but i dont blame them i have witnessed on a couple occasions where the housekeeping manager was rude to them in front of guests. i only know he is manager of house keeping as he was directly rude to me. i had moved rooms and brought the towels with me as i recently washed them on my own accord. i had to check out of my room at --am then move into my next room at -pm- though i am sure there was a room ready prior to check-in. but when i got into my new room i already had a message waiting on the phone from him telling me i was being charged for the towels even though i was still in the hotel and had made another reservation for - nights. then he called again and when i picked up he sternly questioned me about the towels and when i had told him i had them and just washed them he hung up the phone. hidden fees: $--(+tax)- day for parking $-- mandatory deposit $-.-- in room safe fee (there is a safe in every room so you have to pay for it even if you dont use-need it). rooms are nice and they are in the middle of more updating as they remodeled both elevators during my stay. plenty of free use computers- though printers didnt work the full two weeks i stayed.',not_happy
id20269,' how can you top this location? and the staff anticipate and respond to your every need. we suggest booking a room with a full view over the harbor. the rooms are well appointed and spotless. from linens to towels this is a hotel that is aiming for excellence and succeeding. yes it can be more expensive that some other hotels in the area - but if you want to extract value from your visit...then this is place. we visited for - days recently with two teenagers and we all loved it.',happy
id20270,' the hotel is excellent very well located in n michigan ave great food restaurant breakfast (very expensive) fitness center service and etc but the room needs to be better. it is small tied the shower is old and not good and the worst is the lack of space (a good table) to work with your computer. there is only a small table and believe me or not but without any power plug around.',happy
id20271,' ok hotel not luxury by any means and when i was in town for a convention very expensive. large rooms good location no facilities e.g no bar no restaurant. good little cafe at the symphony hall end of the hotel the golden horn not flashy but good mediterrean food from the turkish owner. also cafe for traditional breakfast --- yds towards the pru centre.',not_happy
id20272,' my fiance and i stayed at the belvedere for ten nights from august -rd to august --th and had the most wonderful stay there. the front desk staff was very professionnal and nice to us for day -!! the bell boy and the door man were equally cool!!! a special mention goes to the souvenir store clerk who was always very kind to us. the rooms were very confortable and big. the kitchenette was very handy and coupled with the perfect location we can say thet blelvedere is the perfect spot for new york explorers (times square and the subway line were only two blocks away). yes the elevator was slow (and sometimes out of order) which caused many tourist jams but this triggered humourous chats. one piece of advice though: dont try to use the staircase whenever the elevator is out because youll be out of breath halfway through!!!! it is better to wait in line!!!! should we go to new york again belvedere would be our preferred choice.',happy
id20273,' this is the best hotel in the theater district at a very reasonable price. all the hotel staff were very nice and helpful. the rooms were clean roomy for new york city modern comfortable beds and quiet. the hotel is in a perfect location. less than - minute walk to times square ---- minute walk to rockfeller center -- minutes to central park grand central and empire state building. ive stayed in numerous hotels in nyc but this tops all of them in the same price range. i will definitely stay here on future trips to the city.',happy
id20274,' overall our stay was nice here. the hotel is obviously old and has been remodeled. the room is rather modest in size with - double beds a small table and - chairs another chair and a bureau that contained the tv and a mini-refrigerator along with - drawers. the closet was open style behind the entry door to the room. there is an iron and ironing board provided in the room and hairdryer in the bathroom. there is also a small coffee maker. we were on the -rd floor and had sliding glass doors that led out to a balcony with a plastic chair and a view of downtown-waterfront all-be-it a mostly obstructed view of the waterfront. the bathroom was a very tight squeeze. - people do not fit in here one barely fits in the room. the toilet looks like one from the old school days. enough said the bathroom was small but the linens were nice. housekeeping does a great job. our biggest issue was noise levels were really bad in the rooms especially on the weekend. it appears to be a popular hotel for families-soccer teams-college kids all of whom were noisy into the wee am hours and sometimes even drunk and shouting in the hallways at -:--am hotels are for sleeping and rest not partying and personally i think guests such as these should be asked to leave the hotel. this was the biggest problem on weekends weekdays were fine mostly business travelers quiet rooms and hallways. weeknights there is a wine-snack hosting in the lobby for about - hours that is a nice touch for business travelers. breakfast is below the lobby on level m- and consists of a typical hotel breakfast eggs (scrambled some days microwave omelets others) bagels and muffins toast juices coffee cereals and some days pancakes. basic but sufficient. we had lunch at the new orleans style restaurant down below one afternoon and it was very good. many thanks to midge who makes you feel as if you are right at a friends house. she and the staff helped make this trip enjoyable. the hotel is only - blocks (about a - minute) walk from the orange line which can take you down to the convention center or the waterfront just a few stops away. it is also only about - blocks from the mall downtown. san diego is an easy city to get around in and the location of this hotel is good for the price you pay. i would definitely recommend this hotel for budget minded business travelers on weeknights sunday-thursday but avoid it on friday and saturday nights as you cannot get away from the noise and rude behaviour of other guests.',not_happy
id20275,' this is a beautiful hotel. our family checked in on a saturday at -:-- p.m. our room wasnt ready so the front desk staff suggested we take our girls -- and -- years old to the roof top pool while we waited. she offered us - drink coupons to use at the pool. great customer service.the pool are was beautiful but way overcrowded with adults sunbathing and lounging in the pool with their cocktails. it looked like a scene from a trendy las vegas pool. the pool was small and there were so many people in it that our kids could barely find a way to enter the pool without bodies all around. it was almost comical. there were no other children at the pool. it was fun people watching but not a great place for kids. there was a full time security guard assigned to the pool area. our room wasnt ready until -:-- p.m. seemed like a long wait at the pool. the rooms were very clean and contemporary. we requested a fan and an extra blanket and they both were delivered immediately. saturday night no one got any sleep before - a.m. across the street from the hotel is an open air trendy night club that played loud techno until - a.m. it was the worst night is sleep in a long time for $---. luckily the next night was sunday and the club was closed. we were able to enjoy the pool the next morning at -:-- a.m. when all the party goers were sleeping.',not_happy
id20276,' this hotel was in a great location but after traveling for many hours my room was not ready at -:--pm (check in is at -). i hate hotels that are unable to accommodate a slightly early check in. further while waiting in the lobby i observed several other patrons experiencing problems with the hotel (lost dry-cleaning baggage left out in the lobby).',not_happy
id20277,' my husband and i stayed - marvelous nights at this historical landmark in downtown san diego. from the moment of our arrival the spectacular lobby was just a backdrop to the outstanding service and attention from staff (raymond and magdalena) when checking in... we knew right away that we were in for a special treat and memorable stay that included a fabulous upgrade to a luxury suite with a lovely view on the upper floor. we enjoyed breakfast and dinner with exceptional cuisine and service from grant grill staff... the egg white omelet (breakfast) and sea scallops over polenta were simply divine! we travel a lot and have stayed in many established hotels and at the us grant we immediately recognized an exceptionally well-managed hotel from the attention to detail and service from all staff (raymond magdalena jacquelyn eva and demi). we loved visiting southern california san diego and the us grant is by far our #- choice when we visit again.',happy
id20278,' stayed for - days in july---. some of the staff were quite friendly but the waiters in the restaurant were not friendly and quite slow. the rooms were small and the shower had mold in it which requires some powerful cleaning. the ---- business center was closed for the entire duration of our trip and we asked each day if it was open to be told it would open tomorrow each time. this is a nice - star hotel but certainly not the best in boston.',not_happy
id20279,' i generally enjoyed my stay in hotel --. it was very close to the empire states and there was a subway station nearby and i saw many japanese restaurants around. actually it is not that important because youre at the heart of manhattan you can go wherever you want very easily either by walk or by metro. the rooms were ok but very small. i had a lot of bags and stuff maybe that was the reason i found the rooms small. we didnt have a bathroom inside the room. but there are - shared bathrooms in our corridor and every time i found one available. in the rooms there were a tv sink mirror towels air conditioner-which is noisy and pretty old- bedside tables and a chair etc. i didnt see any roaches or bugs. everything was clean and proper. bathrooms were also clean. the general atmosphere was very nice. the hotel has a cinematographic and film noir style look which i liked very much. the only thing that i can complain about was the cab driver the receptionist arranged for me to go to jfk airport. it was not a usual yellow cab. the driver asked me more than we spoke with the receptionist. actually the price that the receptionist asked was already higher than the yellow cabs and at the end we paid extra extra more than the normal price. i was treated as a tourist in a bad way which bothered me of course. i really didnt like it. for the next time in nyc hotel -- wont be at the top of my list only because of this. if you stay at this hotel and need a cab make sure how much you pay both with the receptionist and the driver.',happy
id20280,' we stayed at the marriot only one night prior to our -:-- am flight. i won the $-- night on priceline. a very up scale hotel. when i checked in i told the front desk that my niece had just gotten married the previous day after going to our rooms we went to the resturant for a late night snack. when my niece and new nephew got back to their room there was a bottle of champayne and some chocolate there. they were very impressed and so was i. thank you marriot',happy
id20281,' for a many starred hotel save your money. pretenious staff... cleaning details omitted in the rooms.',not_happy
id20282,' we really enjoyed the friendly staff and beautiful river views outside our window. i had stayed at the monaco once before and was spoiled with a huge window seat the first time but this time we got a room with a very small window seat still nice but not what i had expected. the only negative thing about the whole hotel is that you can hear people very well in the hallway and hear doors closing which makes me believe that the doors are very thin and allow too much noise into the room.',happy
id20283,' it was centrally located --- with a restaurant that was very good both for breakfast & for dinner -- with a bar that stayed open after dinner...good crowd at the place !',happy
id20284,' my husband and i live in ct and our - daughters are now living in dc and nc so this holiday we figured we would spare them the long ride home and meet in the middle to celebrate thanksgiving. one problem - what to do about my daughter is new puppy! i found this hotel searching out pet-friendly hotels but i will certainly be back pet or not! this hotel has it down - they offer the whole package: clean large newly-decorated rooms a staff that warmly welcomes you and treats you as a person instead of a client (they were so helpful with the frightened new puppy - they even had snacks and a dog toy to make her feel welcome! ) delicious hot chocolate in the afternoon near the fireplaces in the luxurious lobby a wine reception every evening and just the best service i have had in years - all at a great value. the staff is so thoughtful - and they connect with you instead of just accomodating you - and it made us really feel like we were in a warm family atmosphere for our thanksgiving get-together this was our first stay at the palomar but it certainly wont be our last . they also have special pet-free floors if you have allergies . but the pet-floor rooms are just as lovely and clean as the pet-free rooms (and have water bowls and ammenities for the pets.) the location was terrific too - about - blocks from dupont circle - everything was close enough to walk. i used the fitness center twice - it was immaculate and large and fully appointed. loved the free wifi which i needed to keep up with work. we have been travelling into the dc area for about - years now staying in a variety of popular hotels but this was by far the most enjoyable stay we have had!',happy
id20285,' everyone is so nice even the people who passed you in the hallway were so nice and pleasant. they make you feel comfortable and welcome. the room were very nice.the hotel is so close to so many things. we were just a couple of blocks from radio city music hall and really just a few blocks from central park lots of shops and times square. i would recommend eating at rino trattoria (--nd st and -th ave). i would say the biggest downfall of the trip was the bar at the hotel. the grey haired bartender was rude and mean. unfortuantely he was working both times i went there. the first time i left the second time he almost had me in tears. except for him you cannot do wrong with this hotel. by the way if you happen to be in town when mama mia is playing it is a must see. excellent!',happy
id20286,' the good: *location - convenient to comerica park other venues restaurants *parking - $-- self-park with ---hour security next to hotel *security - need room key to take elevator beyond -nd floor easy-to-operate safe *desk with easy-access outlets for device charging *recycling bin - more hotels should do this the bad: *a single plastic cup in the bathroom in a room booked for two people *- gap under door to hallway that let light and sound in (some rooms had a piece of marble under door to eliminate gap but ours did not) *some noise in the hallway at - am but that goes with the territory on weekends in a city the ugly: *no maid service no towels. at - pm we went to the front desk and mentioned this. the agent did not seem surprised and called housekeeping. we were going out for an hour and were told our room would be cleaned and we would be given fresh towels in that time. we returned after - pm (more than two hours later) and the room had not been serviced. i called guest services. the phone rang more than -- times and was not answered. i went to the front desk and spoke to the manager. i told her that our room had not received service so we requested it at - pm and were told it would be done by - pm. she told me that housekeeping was very busy and that they were still working. somehow i think she thought that this answer was supposed to satisfy me. when i mentioned that i had plans that evening and had to shower quickly and had no towels and a dirty room she said she would call housekeeping. long story short i eventually got towels but my room could not be cleaned unless the maid could do it while i or my wife was in the shower (i guess because she wanted to go home since it was nearly - pm) so we passed and made our own bed. at these prices and with this level of hotel i expect better service. just a quick glance through the reviews here tonight showed me that i was not the only guest to not get housekeeping. i was very displeased with the poor service and with my conversation with the manager. frankly whether my perception is correct or not i felt that she simply did not care that (-) i had not received service in the normal course of business (-) that i had not received service after requesting it at - pm (-) and that i had no towels and only a short time to clean up so i had no time to wait for housekeeping. had she simply said - im sorry that this happened. it is unacceptable. i will handle this for you immediately. - all would have been well. instead she somehow seemed to think that this was just par for the course at a big hotel and there will always be crabby customers like me who have expectations that cannot be met. i wanted towels and my bed made. i was staying at one of the most expensive and highly-rated hotels in detroit. i dont think having your bed made and towels replaced is unreasonable. full disclosure: after returning from my evening out i was pleased to see some fruit a bottle of water and a hand-written note from the manager expressing regret for the poor service. it was a nice gesture. it did not completely make up for the poor service but i appreciated it and will try this hotel again in the future when i travel to detroit. perhaps i had an unlucky experience and i hope that my future visit will prove just that. time will tell.',not_happy
id20287,' we started our trip here and found it a very good hotel! very helpful staff and perfect for what we needed. in a quiet area with grant park across the road. a few minutes walk from a fantastic breakfast place called yolk! highly recommended. if you are sightseeing definitely take the hop on and off bus tour you can buy tickets in the hilton just up the street and get on and off there too very good value!',happy
id20288,' rich at the front desk remembered my name after our first meeting.johnathon at the front door was very helpful. the housekeeping staff was very friendly. the bed and pillows were great. we will go bak for sure',happy
id20289,' my partner and i stayed at the argonaut at the start of our - week trip along the west coast of america. i have to say it was the best hotel we stayed at on the trip we stayed at some great places over the - weeks. the location is fantastic and we walked to most places or got the tram which was literally a - minute stroll along the pier. we also walked to the golden gate bridge from the hotel which was amazing. the hotel has a nautical theme not taccy in the slightest tastefully done and true to its surroundings. the room we had was a standard one i think - queens sized beds. very big great bathroom facilities etc. funky dressing gowns! a great touch was the complimentry wine tasting needless to say we forgot about our jet lag that night! we didnt eat at the hotel but there were the facitlites there if you needed to. plenty of other restaurants to visit. you must try the restaurant at the top of macy is looking out on to the square for lunch amazing and so resonable! booked our alcatraz tickets with the concierge without a problem in general vey helpful. all in all a wonderful - night stay and was everything we thought it was going to be and more.',happy
id20290,' do not stay at the crystal pierhotel in la jolla ca! theircustomer service is the worst i have ever encountered. i booked a room on------- for a ------- nights stay my wife and my --th wedding anniversary.we had very high hopes of a great stay as my wife has seen the hotel and hasraved about it. when i booked the room i was quoted $--- +tax. today i gotthe credit card slips and my confirmation in the mail. was i ever shocked tosee that my $---+tax room was now $---+tax. the clerk had initially chargedmy credit card for the $--- room but there was a second receipt for thebalance of $--+tax which i did not know about. i called the hotel andworked my way through two staff members who do not know the meaning ofpolitness nor customer service. what i was told is that the person erred ingiving me the $--- quote because ---- is the first day of their isummerseason and the rates are much higher begining that very day. at first iasked and then i demanded that i be charged the $--- i had been quoted butthat fell on deaf ears. when i booked the room i had no idea what the rateswere in advance (not covered in their web site) nor anything of the highersummer season rates. i was really taken advatage of. the only option i wasgiven by the desk manager was to either stay there for $---+tax or cancel myreservation. also i dont know california law (i live in az) but it may beillegal to charge someone is credit card a higher than quoted rate withoutthe customer is knowledge or consent. ill be looking into that one. plusthey had two days to call me to inform me of their error but they did not doso. bottom line - there is no way i would ever stay at the crystal pierhotel now. it is evident they care more about getting that extra $--+tax andnot about customer service or their reputation. business must be so goodthat they can treat me so poorly. too bad for them. i encourage anybodythinking of staying there to give it a second thought. there are lots ofnice (nicer) places to stay in san diego.',not_happy
id20291,' being rushed to make my appointed time for an event that evening there was a hiccup at the desk with my reservation. james the general manager took it upon himself to rectify this challenge that was causing my great angst an delay as i had limited time to get ready for my event that evening. hotel was clean and very well appointed. although i did not eat in the restaurants the food at the banquet was of extremely good taste and presented beautifully.',happy
id20292,' this place is not the hilton but for $-- it was a great deal at houston is intercontinental airport. the night i stayed there most other hotels were sold out due to some large event at reliant stadium in houston. the hotel uses a funky smelling cleaning compound which is not inviting but my room was clean and i had a good night sleep. upon check in late that night the lady at the front desk was very nice. the next morning when i checked out and asked for a zero balance invoice a different staff member rolled her eyes at me. the best about this place was the breakfast. much better than your regular hampton inn breakfast. i probably will stay there again when i am on a low budget.',not_happy
id20293,' just came back from an overnight to rittenhouse square philadelphia. this hotel had a special with parking and $-- food-beverage credit. valet parking on friday night was quick and check in was the same. we were in our beautiful room in no time with a great view of philly architecture out of our window. the staff were pleasant and accommodating. there is plenty to do in close proximity without a car. great restaurants in all price ranges as well as hour locations. lots of great shopping. hotel was located in a building constructed in ----. beautiful decor and traditional philly artwork. it was a win win all around.',happy
id20294,' we had a great rate for the off-season which always allows for overlooking certain things although the room was just fine. the front desk staff are very hospitable. the location just a block from union square is convenient. a detail i appreciate is that the windows can be open for fresh air. i brought my - year old with me on this business trip and it was perfect for her. ive stayed at the established hotel and the entitled quaint inn in the union square area and i will opt for this hotel first the next time i have to travel to san francisco because of the value.',happy
id20295,' the affinia manhattan is an ideal choice for those who are taking the amtak train which is literally across the road from the hotel. the lobby entrance is grand and the rooms are big and newly renovated. the only disappointment is the small bathroom where one has to squeeze in to get to the sink. as the work on the hotel continues there was quite a bit of noise although i was probably too tired to notice after a -- hour journey. another contributing factor is the street noise which was not surprising for new york city. macy is is within waking distance from the hotel but the rest of the shopping was not fantastic. while this was close to the train station it did not feel unsafe during the day time. i will probably choose this hotel again if i needed to take the amtak train to travel elsewhere.',happy
id20296,' having read some reviews on here i was slightly nervous about the hotel. however i had nothing but a really good experience at the hilton post oak. my room (standard double) was pretty huge and the bathroom had a separate dressing area. ok the tv was not a flat screen but the picture was good and the choice of channels better than i have come to expect in chain hotels (hbo espn etc). breakfast which cost an extra $-- plus tip was excellent i thought with a good selection of cereals tools pastries and cooked ingredients all in a buffet. staff were on hand to make omelettes to order although i didnt try this. my room had good air conditioning and i slept well each night. ok the bathroom could perhaps be doing with an upgrade in terms of the fittings but everything was spotlessly clean and worked well. i was also given a voucher for free wireless internet when i arrived although im nit sure if this is standard. the hotel is located about -- minutes easy walk from the posh galleria shopping mall which is well worth a visit. i had lunch there my first day at the white oak kitchen (very nice indeed) and dinner another night at del friscos which is an upmarket steakhouse. prepare to be served by elegant waitresses feast on massive steaks and then require counselling when the bill arrives! all in all this was a good trip and i would happily stay at the hotel again.',happy
id20297,' the sheraton hotel is in a prime location in the heart of downtown seattle. it is so convenient for shopping and an easy stroll away from the pike place market. i have stayed at the hotel many times and the staff have always been professional and courteous. the opening of the new pine street tower and completion of the lobby renovations have added to the attractiveness of the hotel. the room decor is very comfortable and furnishings are well thought out. i really liked the new bliss mandarin mint bath products.',happy
id20298,' we stayed here twice in one week once on the way to our destination in mexico and once on the way back. the shuttle service from the airport was excellent we called and they were there within -- mins. everyone we encountered was extremely professional and obviously had a high commitment to customer service. terry at the front desk when we checked in was exceptional. he remembered us the next week as he welcomed us for breakfast. the shuttle drivers were polite and knowledgeable. paula was great and went above and beyond for us. the room was very clean and comfortable two queen beds and a pullout sofa made us very comfortable. the room has the shower-sink in one area and an additional sink and toilet in another. this worked well for us as we were able to get kids ready for bed at the same time. i would highly recommend this hotel!',happy
id20299,' stayed here for - nights in april. room was beautiful- very clean up to date. great beds. room itself was a little on the small size but since i was alone this was not really an issue. might be if traveling w- kids though. view great. here are my - complaints though: -- tub and surround in the bathroom needed replacing. looks like they tore out everything else and re-did it except for the tub. there were bare spots w- rusty metal sticking out. stuck out like a sore thumb in the otherwise beautifully updated room and bathroom. -- service was a little spotty. some front desk people were nice and warm and welcoming and some acted a bit like i was bothering them. same with the valets. when i admitted to the first valet that i encountered that id never valet parked my car before and didnt really know how it worked he looked down his nose at me as if i were a complete moron. a simple explanation would have sufficed and made my check-in a lot less stressful. the valet i encountered upon leaving on my last day was nice to me but was grumbling and cursing under his breath about something. made me a bit uncomfortable. -- noise levels the first - nights were fine since i beleive no one was staying on either side of me. however on the -rd night the room next to me was occupied and i could hear the tv conversations laughter etc. into the wee hours. i decided not to complain because i didnt think the other guests were being overly loud just that the walls were overly thin. overall this hotel is nice but for the same price ive stayed at better places in downtown columbus.',not_happy
id20300,' this hotel is on their game. everything was squeaky clean and crisp. the room was very clean neat and appeared to be recently renovated. it was very quiet as well. the breakfast offered a number of tasty choices.',happy
id20301,' what an absolutely gorgeous hotel! the rooms were spacious which i wasnt expecting from an nyc hotel and very new feeling. the bed was incredibly comfortable which was great after a long day of walking. i should rate this hotel with a little less of rating because when we got back to our room on sunday night the hot water had been shut off. there was a note left on the desk explaining that it was due to city construction. it turned on the next morning at -:--am. i would normally be furious but because everything else had been way above my expectations i was able to overlook it. if your looking for a place that is central to everything this is it. central park rockefeller center and time square were all just a couple of easy walking blocks away. just a side note...go to the empire state building at night. it is open super late and you can see the skyline lit up very beautiful. you can go to the top of the rock to see it in the day.',happy
id20302,' stayed for - nights feb ---- and found the hotel to a good standard. ( worth the extra to be on the club level ). staff were efficient and helpful. metro station in the hotel was convienient.',happy
id20303,' overall a great stay. the view from our room (---) was amazing breathtaking view of the sunset most every night (except when the clouds obscured the view). great perch for people watching too. pretty central location to seaworld the zoo la jolla. staff was very friendly especially katherine (the weekend concierge) cameron mcgarrity and kathy. not all advice was spot on but perla is a little mexican restaurant about a block and a half away was great - the wife and daughter sent me there - times during the week to get dinner. exercise facility was barely ok but you can run or ride bikes on the beach or boardwalk and there are yoga studios nearby. we all thought the breakfast was very good and reasonably priced. we liked the area pacific beach but i can see it not being for everyone. it is kind of a bohemian-surfer-spring break area in stark contrast to the nearby and far more upscale la jolla. we did not experience the issues with panhandlers on the boardwalk that others have commented on but there is a public restroom right outside the hotel. overall this was a great visit and i can definitely recommend the pacific terrace!',happy
id20304,' excellent location at the river walk away of the crowded - turistic areas and at walking distance of great restaurants convention center el alamo theatres la villita (just across the river) and other attractions. confortable and quiet rooms if located in front of river walk or heading east at upper floors. avoid lower floors heading west since the bus stop and the traffic will give you a hard time. front desk personnel not very kind and gentle at all and room service could be better... however the hotel is great the spa and the pool are amazing the las ramblas restaurant and the bar are excellent and the ambience at nigth near the river walk is amazing. beatiful decoration and nice beds. very close to nice parking lots (accross the street) if you want to avoid expensive valet parking.',happy
id20305,' the location of this hotel was ideal for us as it was convenient to fisherman is wharf and union square by cable car but away from the crowds and noise. our room was large and the king size bed very comfortable. the staff were friendly especially the bellmen. we used the pool and hot tub nightly and although they were not large they were not busy during the times we used them. we did not dine at the restaurant and did not use room service.',happy
id20306,' the staff was very friendly and professional restaurant & bar were good. the rooms are nice but ordinary and the bathrooms are very small. internet worked great check-out easy etc. the hotel was easy walking distance to our meeting and the door staff helpful in directing us to our destination. the bed was comfortable and i liked that the duvet was not overly warm which was helpful since it was difficult to get the room cool enough to sleep. this isnt unusual at large hotels. no problems id go back.',happy
id20307,' stayed - nights here so we are able to give all aspects a thorough review. very friendly and helpful staff; clean lovely rooms and a great breakfast buffet. we were amazed at how sound proof the hotel was; no noise from the busy street. very affordable and right in times square location. highly recommend!',happy
id20308,' wife and i with friends stayed here for two nights (weekday) the first week of june ----. basic room was $--- per night (including tax) parking with tax was $-- per night. hotel is nicely decorated and a very good location can walk to all attractions. the room had a small refrigerator kept inside the night table (somewhat tacky). went to the bar at --:-- pm for a budweiser beer cost $-.---for one beer! i do not recommend this hotel much to costly for what you get.',not_happy
id20309,' we stayed at the yotel for four nights. room was small but hey your in new york who stays in the room that much? there was plenty of room for my husband and myself. the community spaces and rooms were very modern-futuristic. was expecting the bed to be hard based on previous reviews but was pleasantly surprised it was very comfy. the staff was extremely helpful and friendly. was very impressed with the cleanliness of this hotel staff was constantly cleaning. extremely close to times square and port authority. price was very good for midtown. over all an extremely excellent experience. i would recommend to anyone thinking about a trip to nyc.',happy
id20310,' we arrived hours before the check-in time and were given our room right away. we had an executive king room. i think the executive rooms are the ones recently renovated. the room opens to beautiful chocolate brown marble floors in the foyer bath and small kitchenette. the kitchenette was nice to have - refrigerator microwave sink. the bath has nice products. the king sized bed was super comfortable with great linens. there is a chandelier over the bed a desk-chair a chair by the window a flat screen tv and plenty of drawer-closet space. very nice. we had absolutely no trouble with any of the staff. all were very nice. the location is very convenient to the theater district and times square and a subway stop is close. we only really needed a cab for the airport runs. if you are considering this hotel you can rest assured youll have a perfect stay.',happy
id20311,' stayed at the affinia a last moment decision this weekend had a delightful time. was greeted with a smile the room was very nice. the bed was comfortable. had a view of the hancock towernice and the back of buildings not too nice but that is what you get for a view with a hotel facing north and south in chicago! the property is very nice the c-house restaurant was wonderful home made ice cream to die for. c view the roof top bar has some some nice views a small but nice bar. location is wonderful close to michigan ave everything on the mag mile. two drawbacks some of the other guests were alittle loud saturday night a lot of parties and it was hot the heat was turned up too high in the building. besides that a very nice place to stay in chicago at a good price and with a very friendly staff.',happy
id20312,' we undertook a recent whistle-stop tour of las vegas and california and stayed in - hotels in total and by far this was our favourite. the omni brand for us is consistently good in terms of location quality and service. what stood them out from the out from the crowd (hilton marriott etc) is the customer select programme which stops the entire cross selling the other chains do. as a select guest each morning we were promptly delivered some free juice and coffee which is a nice bonus. the best thing for us was that as a select guess we had fee internet access. we don’t need to be connected to the net constantly but it’s great for a quick check to see for example what time the zoo opened best voted restaurants in the area ect ... so was a real bonus. the omni san diego is in a great part of the town with great transport links - tram at the door basically and taxis are plentiful and inexpensive (taxi to the zoo - $--). enjoyed my stay and would choose the omni brand over the hilton-marriott all day long. one wee criticism - the concierge was a bit patronising - but everyone else was really helpful.',happy
id20313,' #name?',happy
id20314,' we stayed at the madison june -rd while in memphis for mamma mia! beautiful lobby. attentive staff - not the norm in memphis. quick painless check-in - early too. valet parking is $--. this is a completely non-smoking hotel - you must sign a waiver stating you wont smoke anywhere in the hotel when you check-in. clean nicely furnished room. we had a king room w- a wet bar. our bath did not have a tub - not a problem for us. the shower was a large walk-in - with a bit of a slow drain. the hotel is only a block from the trolley but we mostly walked since everything was so close. we had the complimentary continental breakfast. it has a good selection of pastry cereals and fresh fruits. we did not eat in grill -- but did have cocktails there the restaurant was lovely and the bartender was very friendly. definitely check out the rooftop terrace - during the day and after dark. it is a completely different experence with the bridge over the mississippi river lit up at night. i definitely recommend this hotel - well stay here again when we return to memphis.',happy
id20315,' great location. very small rooms; my husband and i had difficulty walking around the king size bed at the same time. bed was very comfy though. we had trouble with the air conditioning. it kept tripping the surge protector. a maintenance person quickly answered the call but only told us to turn the protector back on; it did this all night. i feel we were paying premium for the beautiful lobby- restaurant- and bar area. next time we will stay two doors down at the sofitel.',not_happy
id20316,' this was indeed a nice hotel-great location-great price etc-etc... i will give them that. however i read a few bad reviews about them charging credit cards and decided to go with the majority and take a chance. big fn mistake. although i paid in full ---- weeks in advhance-these people took my information and charged me - different times. ---------. although this is not a million bucks-its still my money and caused me to miss out on a lot of shopping and attractions for the trip. i went ----- and im still waiting for my cash that they randomly took from my debit card. i was fine with the accident but then they act as if our crazy and they are clueless about the mishap-then when they fiqure it out-they give you the run around. seriously people only wrtie reviews when their experience was really bad or really good-mine was bad. the hotel in its self is pretty nice but i would rather pay a million bucks knowingly rather have people steal from me.',not_happy
id20317,' very nice staff rooms were very clean decent price for location you can walk to hollywood-highland. we had a smoking room and i didnt notice the smell as we are not smokers. i liked having to insert your room key to enter the stairs or elevator just an extra feeling of security. they charge you $- to park there which seems weird if you are staying there. other than that id stay there again as long as they keep the rates down.',happy
id20318,' this is a great hotel very classy great convenient location great views of central park. i love the simplistic modern decor and color theme of the rooms. stay in the tower if possible as high up as possible for the most spectacular view. the burgers are great but the line can be a bit daunting. we came in for my birthday from upstate and asked ben at the front desk for an upgrade since i am a platinum starwood customer and he gave us a really large room with a fantastic view on the --st floor. they were working on sprucing up the top floor when we went to check out the pool. wasnt much impressed with that it is an indoor pool it was very hot & steamy up there even at --am maybe they could have opened a few more windows. too bad it isnt open air :(',happy
id20319,' ive been there many times at the bar and last december i was there for one night because of my job!! it was very clean and the service it was very good the only one problem can be the room is size my room was very small for me it was ok because i had to stay there only for one night but to be honest if i had to be there more nights it can became a problem!!!',happy
id20320,' sam we wanted to thank you for all your help and hospitality. you are truly an ambassador for new york city. we thoroughly enjoyed our time at the hospitality house. not only did you make us feel welcome but you made our stay truly delightful. you provided superior customer service. all the staff was pleasant and courteous and went out of their way to help us. we hope on our next trip to new york city to again see our friends at the hospitality house .',happy
id20321,' i am a hi platinum pc member and a business traveller. i couldnt tell that by my reception on late evening in early april here. no parking spots -youll have to park it on the street and get up to move it (where please?) in the morning. and oh please dont talk so loud when i am mistreatng you at check in- so i walked out . warning to business travellers-they have limited parking-dont care if there is no space for you and basically cater to one shot tourists visiting. not for me.',not_happy
id20322,' this hotel was perfect at every turn! we are timeshare owners with marriott so we try to stay at marriott hotels when traveling. i stayed here with my daugther for her --st birthday. the room was comfortable the beds were so welcoming and cozy we hated to get up and go! the hotel was centrally located to everything in times square and beyond subway close and you can walk anywhere from this location! there was plenty of choices at the hotel for food even a starbucks show tickets you name it! the staff was friendly and the elevators were fantastic (must see them to understand!). i would stay there again in a heartbeat!',happy
id20323,' i recently completed a - night stay at this location and would recommend to any city visitor. basic breakdown of the property as the location is your typical higher end marriott property. pros: perfect location: i prefer union square over any other area of the city. much more centrally located than the wharf where most tourists seem to stay. very close to all the union square shopping and restaurants. cable car runs right next to the hotel on powell street. service: from check-in to housekeeping this is a highlight of this property. one of my buttons on a sportcoat i brought came off one evening. i had it laid on my desk. to my surprise after the housekeeper had cleaned the next day she had sewn the button back on! now that is way beyond any expected service. doormen are great for hailing cabs. huge lobby: unlike many of the other hotels in the city this property has a large lobby perfect for meeting up with others or just hanging out. as others have stated the the rooms are on the smaller side and the bathroom is on the very small side. otherwise this is an outstanding marriott property. very clean and comfortable.',happy
id20324,' not on the magnificent mile but still an ideal location. close proximity to bus stops and a two block walk to red line train. walking distance to coffee shops like dunkin donuts and starbucks. great breakfast-brunch places are within walking distance too...you must try yolk! and the bongo room! (dont let the hotel talk you in to their overpriced breakfast food.) great restaurants are minutes away by bus and train. if you need a trader joes or a supertarget those are fairly close. beautiful parks lake michigan and the museum campus are nearby. we flew in to midway and caught the orange line train in to chicago. we walked from the roosevelt stop to the hotel but we later realized we should have connected from the orange line to the red line at roosevelt and hopped off at the next stop which is harrison. not a big deal but it is the difference of - blocks vs. - blocks or - min. walk vs. -- min. walk with carry-on luggage and bags. i didnt see this transportation information on the hotel website which would have been really helpful. note: most of the entrances to the train stops from the street are not well-marked!! in other cities you will find well-marked signs indicating where to catch the train-subway. we purchased a three day or weekend cta ticket for $-- per person at midway which allowed unlimited access to all trains and buses while we were there. great value considering each time you get on a bus or train it is $-.-- per person!!!! the concierge can help with bus #s and train colors-stops. as for directions we used our maps application on our androids which gave us very detailed bus# and train information. we took the bus and train everywhere...wrigley field science & industry museum magnificent mile second city lincoln park little italy navy pier etc. if you make dinner and show reservations factor in the travel time...it takes longer to get to places even if it is only less than - miles away. any hotel staff we spoke with were very helpful. check-in on a thursday morning wasnt busy and went smoothly. check-out on a sunday morning was also easy with the push button phone feature. you can store your luggage for $- a bag on your check-out day if you still want to see the city before your afternoon or evening departure flight. the hotel itself takes up a whole block but dont let the size intimidate you. it is nice to have hotel entrance access on michigan street and the side streets. there are plenty of elevators so youre not having to wait long to catch an elevator to your floor. the decor is dated but it reminded me of a ragtime or flapper era which is not a bad thing. i didnt see or hear of any renovation projects taking place at the time and that is a plus since that helps eliminate any possible inconveniences. we got a room with a king-sized bed. very pleased with the cleanliness and upkeep. the heating and air worked perfectly and we were thankful not to find an obnoxiously noisy individual heating-air unit in the room. not a large room but the bathroom was really nice and large. narrow walk space between bed along side chest of drawers and desk with computer and rolling desk chair. the bathroom was the perk as it was large with plenty of walking space and counter space. and you had plenty of standing room in the shower-bath tub which is not the case in a lot of bathrooms. (am i the only one who feels very claustrophobic in hotel bathrooms?) the bathroom hot water and water pressure were perfect. the bathroom fan didnt work but we could open the large window to a certain height for ventilation. that is fine for the fall weather we had but it wouldnt be ideal in the winter. our hotel room had a view of the back of the hotel or wabash and state streets. i hope we didnt pay anything extra for this non-scenic view. it was nice not to hear any street noise except for when we opened our bathroom window. overall a nice place to stay. look for hotels on the magnificent mile or on state-wabash streets north of the chicago river if you want to be really near the shopping and busy action. nonetheless the hilton chicago is an ideal location but we suggest comparing room rates to see if it is worth staying at the hilton vs. hotels north of the chicago river. on travelocity we paid $--- per person. this included two round trip tickets from atlanta to chicago and a three night stay with a king-sized bed in the executive section of the hotel. (appx. $--- delta airline plane tickets per person and $--- a night in the hotel.) by the way give yourself plenty of time to go through security at midway airport!!! awful experience on a busy sunday afternoon. we suggest arriving to the security checkpoint line at least two hours before your flight leaves. plan on standing in line for an hour to an hour and a half to get to the security conveyor belts.',happy
id20325,' love this hotel ive stayed here before...the location is near germantown. very quiet and safe area. rooms are clean and equipped with full size refrigerator freezer and micro wave kitchenette. on site laundry facility. wow! everything you need to stay as long as you like. great price for the area. about - minutes to highway ---. restaurants and stores close to shop for just about everything you can think of. hotel staff and management are professional and super friendly. i must say my stay there was very pleasant and i highly recommend anyone staying there. great experience! definately going back... this hotel is heading in the right direction. excellant job! they sure keep it smelling fresh around there!',happy
id20326,' where do i start? nothing is right with this place. when we walked in and i tried to turn on the floor lamp as a bedside lamp i discovered that the lamp socket had been pulled apart and the bulb was hanging down with exposed wiring. that didnt get fixed until the next day. the tv reception was terrible on all channels until i pulled out the tv and checked the connections and discovered that the antenna cable was almost unscrewed. i fixed that myself. the in-room refrigerator had a freezer section but no ice trays so we had to go search for ice. the next morning when i asked about them the manager had no idea what i was talking about. then came bedtime: two very flat pillows were all the room had. in the morning we went to the lobby breakfast area and found that the few tables there were occupied and we had to carry our meager breakfast back to the room to eat there. is there anything i can add to warn others to avoid this place like the plague??',not_happy
id20327,' i stayed here one night on a business trip to phoenix in nov ----. we had flown out early and stayed here because the price was right and we were footing the bill not the company. i stayed in a large suite with a king size bed a couch a desk area and small kitchenette. the room actually had two tvs one by the couch and one by the bed. the tvs were not flat screen but old tube ones and the reception on the tvs was horrible on one of them. the room was utilitarian clean and comfortable but not brand new or updated. there was free wired ---mbps internet access in the rooms. my room faced a - lane city boulevard which at first i thought would be an issue but there was little or no traffic on this street at any hour so everything was fine. in fact there seemed to be no one in this hotel besides us and a few other people. it seemed very empty but it was very quiet. i was on the second floor and had no problems with the elevators. the check in process was pretty quick and there was one front office clerk who was very friendly. he pointed out several sports bars where we could go to check out the world series game that night. he also acts as the concierge i guess. the lobby area is small but updated and also served as the breakfast area in the morning. there is an airport shuttle but there are specific hours and you have to alert the front desk that you want to use it. there is ample parking. there is free breakfast with alot of variety but it is a quantity selection vs. quality. if you stick to the breads cereals fruits etc. and stay away from the powered eggs it is fine. the hotel is several blocks from the downtown area and right next to the univ. of az downtown phoenix campus and close to the convention center. overall this hotel is an adequate clean place to stay for the price. the rooms are roomy for the price and it has free internet access. it is not trendy or updated and lacks style and ambience but it is clean and quiet and perfect for business travelers. the hotel is about -- minutes from the airport.',happy
id20328,' the best thing about this hotel is the people...no it is the location. well it is both. this is a great change of pace from the overpriced chain hotels that gouge travelers. you can walk to shopping at the grove and farmer is market. at least a dozen restaurants are within easy walking distance.',happy
id20329,' you really can’t get any closer to the houston hobby airport than this place ok maybe a bit closer but it is fairly close to the airport and the freeway which may be desirable or undesirable to some folks depending on what you’re looking for. a bit more on this later in my review. the directions to this place from airport are fairly simple although there’s no large hotel sign out front to help guide you. don’t take my comment as a negative you’ll just need to check mapquest prior to departing on your trip and you’ll see how easy it is to find. check-in was a breeze and the clerk was super friendly and helpful (gave me a list of local restaurants – not really needed just head north or south on the freeway and there’s every joint you could think of). sometimes the nice thing about staying in a well known hotel chain is that there are no surprises – you get exactly what you expect which is what you’ll find with this hotel. no real surprises. i’ve stayed at springhill suites at a few other locations and the décor has been exactly the same at all of them – no surprises except this was the first time the room had a memory foam bed. i didn’t like it. maybe it’s me but i found it to be as hard as a rock when you first sit on it and then it slowly molds around your butt. personally i don’t find that comfortable. but hey maybe you will <shrug>. the furniture was a bit more banged up than i would have expected but for the most part the room was clean. noise within the hotel didn’t appear to be a problem nor did i hear anything from the freeway but i did hear noise from the airport which could be a drag for some. breakfast is offered in the morning and the hot food was a bit disappointing if not scary looking. they offered a hockey puck shaped piece of scrambled eggs a small sausage patty and a biscuit. the biscuit was ok but the eggs and sausage looked a bit scary. i gave them a try and they barely had any taste whatsoever. thankfully cereal and pastries are also offered. i mean don’t get excited about the pastries they’re not freshly baked or anything but they met my needs and got me going in the morning. overall i’d stay there again if i was ever in the houston area again. the price was reasonable and the location was convenient to the airport and downtown houston.',not_happy
id20330,' i chose the inn at el gaucho because it was a -- minute walk from the convention center which was where i was going to be spending my daytime hours and i wanted a reason to keep up with my daily walks. im so so glad i did! i absolutely love the decor which i guess you could say was sort of retro funky. my bed was really wonderful and everything about my room was clean and kept clean every day. even though my windows were above the busy street the sound was easily blocked by closing the windows at night - and im a light sleeper! the staff was helpful and kind. all around. i would look forward to staying here again. close to everything and unique. great view of the space needle from my bed!',happy
id20331,' we were in nyc over the father is day (june --th - june --th) weekend and were completely pleased with the belleclaire. it is in the heart of the upper west side in a residential area of manhattan with plenty of restaurants and shopping near the hotel. a great escape from hours of walking and touring the rest of manhattan. the room was very clean and larger than expected. the shared bathroom was not bad either. clean and close by. a stretching experience for sure. the only time we had to wait to use it was towards the end of our trip. other that that no major waiting to get in and out. the hotel was quiet and the staff friendly. they responded to all of our requests with promptness. i would definitely stay here again for the price and location. if i were to bring my kids i would opt for a private bath for convenience and time. a great find!!!',not_happy
id20332,' we stayed at the hudson for - days last week. there is no better place to enjoy the beautiful hot weather than from the outdoor bar and there is no need to worry about choosing what to do and where to eat thanks to the amazing concierge service - anastasia is fabulous! the management of the hotel is exceptional and everyone in our party felt as valued as the celebrities we found and met in the hotel night club. the location is amazing and you can be in central park with a starbucks in hand within - minutes of leaving the hotel.',happy
id20333,' i had to stay in seattle for a few days and i made reservations for another hotel. and at the last minute i had to change it so i call the sheraton downtown and the hotel staff was so kind to find me a hotel close where i needed to be and that was the four points sheraton. i am sooooo glad she did. it is one of the best hotels i have stayed in. it is fairly priced and only -- dollars a day for parking. it is clean and up to date. and the staff is the best i have came across. it is easy access to downtown but is real close to the space needle. i have a great view of it from my room. i will reccomend this to anyone who needs to stay in seattle! good job sheraton.......i will be back',happy
id20334,' this hotel was nothing what i had expected. just a typical hotel nothing fancy. rooms needs to be upgraded. the heat and air unit was from sixties. the corridors were very noisey. you can hear everyone walking and talking in the corridors. i heard people closing their doors all night long as it kept me up most of the nights. i stayed here for three nights.',not_happy
id20335,' this is the place to stay if you want great value and dont plan on spending much time in your room. i stayed - nights and was out of my room visiting friends and touring the city from - am until late at night both days. i loved the location - safe easy access to sites via walking subway or cabs. my room (-th floor single-shared bath) was small and uninspired (what do you expect at those prices in nyc??) however my room the bathrooms and the hallways were clean at all times. the elevator was slow but i was never in a big hurry. the shower water did take a very long time to heat (maybe a -th floor issue?) so i took cold showers but otherwise had no complaints. haydee at the front desk was very accommodating and helpful both at check in and during my stay. she allowed me to check in early since my room was ready when i arrived at noon and answered any questions i had about getting around town. it was the perfect choice for me staying alone for a couple of nights. there are so many things to spend $$ on in nyc that this time i opted for those treats rather than an upscale hotel. based on some earlier reviews the hayden exceeded my expectations!',happy
id20336,' the hotel was basic lodging with a noisy air conditioner. we were there for a wedding so when we got back to our hotel and were trying to sleep the noisy air conditioner had to be turned off. the morning breakfast was sub standard and not refreshed enough.',not_happy
id20337,' we spent - nights. two nights it was -- degrees in the room and the third night it was -- degrees. the engineer came up every day to fix the heat-air conditioning to no avail. it seemed to be broken in the entire building. the service in the restaurant in the evening was so bad that everyone left. we tried going directly to the bar to get a drink and the bartender was just a witch she said we had to order through the waiter that we never saw. one waiter said he couldnt take it and quit he walked out. large parties of people were walking out. the hotel was full (u- was playing that weekend) and the restaurant was empty. the elephant & castle downstairs was good and it was packed. the location is great you can walk to all kinds of things but wed never stay there again.',not_happy
id20338,' i just stayed at the yotel on july - and really loved this hotel. they were offering a great rate online and then offered an upgrade for a city view for a nominal fee. the rooms are very small and are called cabins but every space is well utilized.the bathrooms are very beautiful. the entire hotel has a very futuristic feel to it including the luggage storage system in the lobby. i dont think i ever seen such an unusual system. we also visited the -th floor terrace.great bar to have a cocktail outside. location is perfect not far to tmes square.since we do not spend that much time in the room the size did not bother me at all. the staff is very friendly.check in & out is a breeze. we would definitely consider staying here again',happy
id20339,' the us grant is a beautiful hotel in a location perfect for night life dining and shopping. close to transportation and convenient to airport. service is excellent. all amenities are extremely comfortable.',happy
id20340,' i just returned from a three day jaunt up to chicago. at first i was scared as to what type of hotel i would get for only $-- in downtown chicago. but i was very impressed. first the room was a suite with a full kitchen king size bed and everything one could want. secondly there was free wifi and the windows opened! i love that. being it the windy city a nice breeze coming through at nice was great. i highly recommend this hotel.',happy
id20341,' i feel hesitant to say anything negative about this hotel because the front desk and it is management are super terrific but i am supposed to be objective so here goes. the hotel itself is dedicated as an historic property and was the statler hilton. it was owned recently by starwood then purchased by a local company.in it is prime in the -- is and part of the -- is it was the place to go and have a delicious breakfast lunch or dinner. today the hotel needs a complete overhaul and it desperately needs a contemporary facelift. i checked in brought up to my room and was speechless at its condition. the generally management did everything possible to move me into a view room and succeeded however that did not distract from the wear and tear and run down look of the room. it was total shabby with chipped and stained furniture which was very old school. however i did stay because all the other hotels had no openings or were off the charts in pricing( standard weekend room at the - seasons minutes away from was $--- per nite. despite the extremely shabby looking room i decided to give it a chance ( price was good at $---).here comes the bad news heat in my sisters room didnt work. in my room i couldnt sleep because i could hear very loud talking for hours from the adjoining room . but once the hotel is renovated i would give it a -nd chance because the location is great and management was more then accommodating. and you heard the toilet loudly flushing from the adjoining room.',not_happy
id20342,' was recently stranded due to sandy and this was all i could find for me and my mum.. was great location close to everything we needed with some great resturants nearby.. staff were very friendly and full of knowledge and help',happy
id20343,' jessica is the bomb! i will come back just for her. the perfect front desk person. cute nice sweet helpful knows her business. i wish every hotel i stayed at had a front desk person like jessica. and the hotel is nice too',happy
id20344,' the room was spacious. we had two very comfortable queen beds desk two chairs two night stands dresser and flat screen tv. roomy closet and even bigger bathroom (stand alone shower and separate bath). we arrived in the city early (-am) and asked if we could store our bags while we explored. they did even better and were able to check us into a room at - am! everyone was very friendly. i first thought the hotel would be too far from any major attractions but soon realized that was not the case. its a short - min walk to cloud gate and the parks. buses pick you up about -- steps from the hotel. quick and easy!',happy
id20345,' #name?',happy
id20346,' from start to finish they could have cared less about customer service or us simply as a guest. when checking in they did not have the room type we had reserved yet did nothing to compensate or even apologize. we were simply told nope not available and then smiled at us like we were idiots standing in front of them at the desk. we then went to the concierge after reluctantly accepting our unacceptable room to ask where we might find some suitable dining to be snapped at by a rude extremely disrespectful woman with a french accent who again made us feel like we were bothering her and how dare we do so. i was so put off by her rudeness that i was about to call a manager over when my traveling companion simply pulled me away and reminded me that the management and front desk really wouldnt care. as in the other reviews we had the noisiest night i have ever had in any hotel and in addition it got extremely cold that evening and the hotel was absolutely freezing and no heat on anywhere. the following morning we go to the restaurant for our free breakfast to find out its really not free even though the room was booked that way its simply a $-- voucher off the price of your breakfast check!!! we would have run from this hotel screaming at the first encounter with the front desk if we were not exhausted from traveling all day and were not boarding a cruise ship across the street early the next morning. if you care anything about service comfort or your own well being steer clear of this hotel!',not_happy
id20347,' i spent july -th weekend at the loews in philadephia. i had a mixed experience. the positives: (-) the location is great for exploring philadelphia. it is convenient to reading terminal for a nice breakfast or lunch close to chinatown and an easy walk to most parts of center city. (-) the room was beautiful. the furnishings are up to date and the bed is quite comfortable. (-) the valet was straightforward about self-parking across the street which is half the cost of valet parking (only $-- per day). it worked out great since we didnt need to move the car around at all. the negatives: (-) the dirty towels were removed from my room the second day of my stay but no replacements were put in the room. i called the star service line at -pm and was told the hotel ran out of clean towels but upon their arrival they would be dropped off. i had to call again at -:--pm; -- minutes later the clean towels arrived. (-) i requested turn down service in advance; this occurred only - of the - days i was there. (-) the spa and fitness center staff were indifferent to the behavior of patrons. while i was in there using a treadmill very young children (probably about - or - years old) got on other treadmills and were jumping around and not paying attention. they were acting similarly on other equipment and staff walked past and completely ignored them. this happened - days in a row. overall this really is a beautiful property and none of the negatives in any way spoiled the weekend.',not_happy
id20348,' the good stuff: palomar is are typically upscale very modern hip comfortable hotels. this property lived up to the reputation of other gorgeous palomar hotel is ive stayed. the lobby was inviting and beautiful. the bar...well...let is just say that i could move into the bar and be quite comfortable. the staff was friendly and beautiful (i swear kimpton consistently hires from hollywood central casting - a very diverse and attractive staff). my room and bathroom were beautifully appointed and very comfortable. plus all kimpton is that ive visited provide a free wine hour from ---pm and free coffee-tea in the morning. my favorite color is free so i indulged gladly. the hotel is very conveniently located in the heart of the gaslamp district walking distance to various restaurants bars clubs and other hotels. the bad stuff: valet parking is $-- a night. seriously?! in this neighborhood (sketchy) you actually want to valet park so suck up and pay it...however...ouch! my room was on the -th floor but i could still hear the street noise at -am when revelers were leaving bars-clubs and noisily yelling in the street. not fun. that said...ill stay at this hotel again.',happy
id20349,' room: stuffy old damp carpets property: not clean at all ac not working for part of the day breakfast: over-priced long line-ups it looked like a temporary restaurant set-up in a ballroom. open kitchen should just stay closed i didnt appreciate seeing the greasy dirty grills upside: good location friendly staff',not_happy
id20350,' searching here and other places i settled on the night hotel for a recent visit to the city. it was a good choice. the staff quickly learned my name and addressed me by name every time i saw them. they were friendly and accommodating in every way. yes the rooms are small but it works. the tv worked well and the shower as others have mentioned was really good. there is a starbucks within about --- feet and it is just another --- feet to times square. in all i thought it was a great hotel and a great value to boot.',happy
id20351,' a good choice for those that do not want to be in the middle of union square or tourist areas but not right out of town. it is a good hotel very good front desk staff and convienient for most sights. tour bus for the town stops outside (grey line) which is good - only issue being the tour bus you have to go the full route can not get offand go back the way you came it is a circular route. minor issues with the hotel being the plumbing and restaurant - which is a franchise. plumbing is a bit noisy when used mainly the rooms next door so if you have an early riser next door a bit ofa pain. restaurant-bar had a tendancy to close a bit early for us - ---- last orders for food and drinks! raised this with the management and believe they will solve the issue so may no longer be an issue. a good quality hotel ok location and good staff.',happy
id20352,' i was to have surgery on ---------- and needed to stay at a location near downtown fort worth. for the first time i used expedia and they referred me to microtel inn and suites off of --- and beach st. in fort worth. long story short expedia gave me the telephone number only to your hotel and did not tell me that check in time was -p. i spoke with employee alex over the telephone on the afternoon of ----------. she was the one that explained to me that check in time was -p but she would help accomidate me to assure i would have a room. i arrived at microtel inn off beach st. on -------- around --p. i spoke with the hotel manager who i believe his name is vj. i am -- years old and in all the years i have ever stayed at a hotel or motel no one has done more to go out of their way to accomidate me and treat me the way i was treated. your facility was clean i slept well and alex and her manager were awesome. they could teach others in the area about operating a clean and proficiant hotel with kindness and caring attitude. thank you. i will return and tell my family and friends.',happy
id20353,' we checked in on the -- july (military family in transit to next duty station). everything started off well. the first hiccup was i asked for additional wash cloths for our room as our family size was - and the room only had -; needless to say i had to call back in the am because we hadnt received the towels. then to head down stairs and ask the staff about unhooking our trailer so that we could go to the mall and sight seeing and proceeded to hear that it was a safe area and nothing like break ins happen there. feeling a little better about it and we had a way to secure the trailer from being hooked up too we head outside started to load up and my husband looks at the drivers door and sees someone had jammed the lock and broke in. after talking to police he said this happens in this area quite often and had been at this location last week for another break in. when we questioned the manger in duty about security camera she had the nerve to say it was not put in the budget when the hotel was built. excuse me if you know these type things are happening how about putting it in the budget. needless to say we left ad continued on to our destination. why stay to possibly be victimized again :-(!',not_happy
id20354,' i was reluctant to stay at the four points based on some of the reviews but the price was right for the first night and i wanted to use starwood points for the second so it was the best of the dc starwood hotels costwise. my experience was fine and although it is not a luxury property i get what i wanted and it was good for the price. all staff at the hotel were friendly and helpful and provided accurate information. the woman who checked me in linked my two reservations so i would not have to change rooms: and it worked. she set up a late checkout for me: it worked. the bell staff gave accurate directions and also pointed out that i can take a bus (for a dollar) instead of a cab (for $--) to union station: that is real customer service. i had no problems with the laptop safe in the room and the bed was clean fresh and very very comfortable.the bathroom was cramped (you could not use the toilet without being brushed by the shower curtain) but there was good water pressure lots of hot water etc. there was a bitter smell in the hallway; the smell reminded me more of cleaning chemicals not like dirt. also as others have reported the elevators do smell like chlorine and there were often wet feet puddles in the elevators. i am very aware of noise usually air conditioners in rooms bother me. interestingly the unit in my room had a rather quiet low consistent hum that i was able to ignore. i found the internet very fast; i used the wired connection not the wireless. overall as i said the stay was fine. i was impressed by the staff and found the rest of the stay met or exceeded my needs considering what i paid and that i know that four points is not a luxury product. i would stay again based on this experience.',not_happy
id20355,' we have just literally just come back from ny and this hotel is absolutely fine if you want a cheap clean and conveniently located hotel. we stayed in a shared bathroom room and this was fine as only - rooms share so was well worth the saving. all rooms were regulary cleaned and we did not find it dirty in the slightest. the lifts are a bit slow but if you are fit and healthy there is no reason why you shouldnt take the stairs. the staff were really friendly and helpful. the subway is less than a minute walk away and there are lovely places to eat nearby. it is also nice to be near the locals and see them going about their day rather than just seeing tourists. the rooms have good facilities although the room was on the small side. i dont think any of the rooms have good views but if you just plan to use the room to sleep you will be fine! my only compliant is that like most hotels you can hear doors banging and pipes creaking but this is a minor point and we would stay again.',not_happy
id20356,' i loved this hotel - very well done with good attention to detail. you could drop it in ny or la and it would hold its own. you have to be up for a more eclectic-urban experience but if you are valencia will not disappoint. on site restaurant was solid as well.',happy
id20357,' we stayed at the mark hotel for several days this august. prior to our trip we worked with helen and olga to coordinate rooms restaurants etc. they were both wonderful. and when we checked in they knew the names of our children. the service remained excellent and the boutique shopping and location by the park was superb. that being said it is not a child friendly place. i have three young children and you could feel the tension in the staff as my kids came through the lobby. the room service menu is extremely limited and the only restaurant in the hotel is mega trendy right now so getting reservations is very tricky! (the food is excellent should you get the opportunity to actually eat there.) we ate off site as much as possible but the kids were relegated to room service most nights! the rooms had amazing tech features. but they were more modern and sparse meaning - less comfortable and more costly. some neat tech gadgets but not worth the cost of the room. i would recommend this hotel to trendy singles fun couples boutique shoppers or people who want to visit the small town inside nyc.',not_happy
id20358,' i stayed at the park plaza over the weekend and used priceline.com. i must have lucked out because my room was fine. the bathroom had been recently renovated - there was a new shower and bathroom tile - and was very clean. since this is an old hotel the room itself was on the small side. the staff at check-in and check-out were very friendly.i was very comfortable paying $-- for my stay. the location cant be beat. a good place to park (a few blocks away) is at the common garage. on the weekends youre charged a flat fee of $--.',not_happy
id20359,' after discovering the renaissance montura at lax i would not go back to any other lax property. the renaissance los angeles airport hotel offers sophisticated design and internationally acclaimed art collection. the marriott lax where i have also stayed has the feel of a large convention style hotel and a bit of a seedy worn feel to it. i have stayed at the renaissance lax several times as well as other lax airport properties and the renaissance is by far the best bet. just ensure that you get a fair rate tho – i paid $---.-- per room and after the fact discovered by shopping on priceline orbitz etc that this could be lowered to $-- =$---. i overpaid by a significant amount and consequently felt ripped off! that said this is still good bang for your buck and if you have to stay close to lax an excellent four star establishment at a - star cost not a bad option! room was nice and clean very well appointed and spacious. the beds are very comfortable and everything in the room is very clean. aveda products in the bathroom good quality towels and bathrobe. no free bottled water in concierge level rooms – just large bottles of evian at $-.-- per bottle! free wifi for marriott platinum members. the concierge club is on the --th floor and is a very nice spacious room serving breakfast and great evening snacks. 
the gym on the second floor is great and they provide headsets and prepackaged moist towels. there is also a nice outside pool and ‘his’ and ‘her’ dry saunas the lobby is well decorated modern and clean as well as the adjacent restaurant-bar area. the staff in general are very welcoming and the ambiance is both relaxing & elegant.
small cramped business center.
 there is a frequent shuttle service to and from the airport. negatives: - i should have done my homework properly on the price and the elevators are extremely slow. - overpriced parking - parking is very expensive they charge $-- for self parking and $-- for valet. street parking is an option if you don’t mind walking half a mile the street parking fills up fast. located in a very empty neighborhood and although i did walk it did feel as if it could be dangerous walking out at night. - business center charges for internet usage - first time i have seen this at a renaissance!',happy
id20360,' hotel itself is quite nice but you would expect that from a sheraton as its a -*. location is not so good for things to do at night... and very touristy. much prefer downtown area for restaurants entertainment and shopping!',happy
id20361,' this massive marriott is-what-it-is - it serves it is purpose by being a landing spot for tourists and business people alike in the heart of times square - the hotel somewhat of a landmark now actually. there is absolutely nothing outstanding about the hotel - nothing extremely positive and nothing extremely negative. if you are looking for luxury go elsewhere. if you are looking for budget go elsewhere. but if you are looking for a consistent marriott experience where nothing is extraordinary and you get a good rate stay here. the views of times square from certain select rooms (you have to pay a premium for these and times square view rooms are clearly noted on the marriott website and other booking sites) are perfect. the bar- lounge overlooking times square also provide the perfect spot for viewing the huge billboards and electronic advertisements. there are no exclusive our upscale type restaurants in the hotel - just your average coffee shop type all purpose restaurant in the one size fits all lobby restarant bar area along with a sushi bar plopped smack dab in the middle. go elsewhere to eat - the prices are extremely high for mediocre food. the rooms are clean and while new lcd hd tvs have been installed the old cabinets that once housed the old tvs are still there along with a space for what used to be a mini-bar. no mini-bar at all now. also the room did have a coffee maker but it was one of those one-serving type machines with styrofoam cups. the bath is typical old tub-shower combination. the service in the hotel is fine and the location is convenient - but as you can tell from my review there is just nothing really to brag about here - ive been staying here for years and will again when i get a good rate but when i want to splurge or have access to more hotel amenities i definitely stay elsewhere in the city.',not_happy
id20362,' i had stayed at the chelsea motor inn before and liked it so i knew the coventry would be great as well. it did not disappoint. the staff was so friendly and very helpful with directions. our room was clean and located on the back hall so as to be quiet. the next morning the desk clerk gave us a tip on how best to get to yosemite and we appreciated that. also the free parking.',happy
id20363,' beautiful room nicely decorated. the room felt like walking into home and not a hotel room. the half bath off the living area was a nice touch when traveling with a family. the beds were comfy and we had perfect control of the air conditioning. i liked the security of having to use the room key to access your floor in the elevator that was a nice safety feature. the valet service gentlemen were helpful and friendly. the only thing that was not nice was $--.-- per day for wi-fi in the room but everything else was top notch!',happy
id20364,' we stayed at the magic castle for - nights in oct ---- – we only chose this hotel because of the continual positive reviews we had read and we were not disappointed. from the moment we checked in we were made to feel welcome – helped us with our bags before we got in the door - offered us each a complimentary bottle of water – gave us a good run through what the hotel and surrounding areas had to offer – basically offered to help with anything we needed. we did have some problems with accessing the internet in our room and they came straight in and sorted it out. the accommodation was very spacious with a separate bedroom and living room and kitchen. the location is one street back from hollywood boulevard and only a couple of miles from universal studios. have to say a big thanks to shawn and the rest of the staff for a really enjoyable stay.',happy
id20365,' the hotel staff were very friendly especially the concierge who helped us sort out tickets for billy elliott that had not arrived even though we did not order them through him. he was on the phone for over an hours for us! the man at check in also put us in a nice room on the --th floor even though we had booked through hotwire. the rooms are very small just enough room for a queen bed but a good view towards the statue of liberty. just down the road from macys and a subway stop on the corner. excellent location and a lovely ----s lobby. good stay overall!',happy
id20366,' we recently returned from a --night stay here and if i return anytime soon id book this hotel in a minute. the location is ideal - within walking distance of times square the theatres rockefeller plaza and some great hidden restaurant gems in hell is kitchen. for locations further away the subway station is a short block away. check in was a breeze and the front desk staff was very helpful in providing key information and maps. the rooms are a little larger than what you would normally expect in new york but the hotel itself is a little older. what i really like about this place is that it is small enough that you dont have long waits for elevators and you dont feel like your battling crowds all of the time just to get into and out of the hotel (compared to some of the gargantuan hotels directly on times square). we had a room on the -th floor that faced the hudson river and heard little to no noise at all from the surrounding area. the only area that could be improved (and this seems to be a constant among the other reviews) is the breakfast. if you want to ensure a hot breakfast and not have to wait for a table or take it back to your room get there early. we arrived around -:-- one morning and easily had a ----- minute wait in line. at that point some of the selections were cold and frankly just mediocre in quality. if hampton could improve on this one facet of the experience they would have a winner. check out was equally easy and the bellman that morning had such a great attitude and secured our airport transportation with a laugh and a smile.',happy
id20367,' one peave is that you check in and out on the second floor of the lobby. our room was fine and we were at the end of a hall so it was very quiet. as a family value traveler there were a couple of things i found lacking that are pretty standard in a higher end business hotel like this: wi-fi costs extra and the breakfast buffet was $-- a person (needless to say we ate elsewhere). the rate we got for the hotel was pretty good for such a great location so hard to complain. it is a litte bit of a walk to the subway but not too bad. i would definitely recommend the hotel to someone going to chicago.',happy
id20368,' it is a nice building and the lobby is magnificent as the personnel very kind but: -room are filty dirty! under those bed which are super heavy so not so comfy to move for the cleaning lady you can find everything!!!! -breakfast bad and poor grill machine was not working for a week',not_happy
id20369,' very nice experience. good place to stay. my rating: -.- location -- -.- service overall -- (reception ---concierge -- bell boys: --) -.- cleanliness -- -.- room -- (room ---- is awesome) -.- amenities -- (loccitane) - negative remarks. -they do not offer free wifi. -concierge service can be improved. stood here on labor day long weekend and totallty recommend this hotel to everyone as long as rate is convenient as ours was.',happy
id20370,' my wife newborn daughter and i recently stayed for one night before returning home through denver international. this hotel is very modern chic and clean throughout. we stayed in a corner suite mountain facing room which had nice views of the rockies. it wasnt a corner room like one would think of but rather a room in the middle of the hotel adjacent to the atrium. nonetheless the room was nice and the view was an added bonus. they delivered a crib and set it up for us very quickly. we arrived late in the evening and departed early so i cant speak for the complimentary breakfast and evening drinks at the hour but im sure they would be a nice addition. free wi-fi was nice but somewhat expected nowadays. the hotel is located to some great downtown restaurants - we ate at osteria marco on larimer street. bottom line: we would consider staying at the embassy suites again for a budget-friendly hotel stay but probably wouldnt stay for an extended amount of time.',happy
id20371,' this is an authentic japanese hotel with nice touches such as sliding shoji screens japanese style bathrooms japanese art in lobby and rooms etc. the beds are very comfortable. the staff is friendly and helpful. i have stayed here three times and always enjoyed it. it is a great location for japan town with nice shops and restaurants all around. wi fi in room worked great. good heater for chilly nights. showing a little wear but not shabby. room service and downstairs restaurant seem over-priced but not an issue since there are so many places to eat close by.',happy
id20372,' the pictures look awesome and then when you get there you are sorely disappointed. we didnt have any problems but everyone around us was frustrated - with the internet (which didnt work but we had an i-phone so it was ok) accidentally swapped room keys...the bathroom was a little under-furnished and i got water all over the floor. our view was of a wall on all sides dark and sad but it is new york so what did i expect? the furniture had scratches all over it and i found things on the floor that didnt belong to me suggesting no one had vacuumed. i thought breakfast was included but it wasnt!! surprise!! again the bed was comfortable and new york is expensive and the location is quite convenient but i wont stay there again. they were nice enough though cant complain too much about the service.',not_happy
id20373,' my friends and i stayed in a suite for one night while in hollywood. it was great. big spacious plenty of room. of course one bathroom but who cares! when doubling up in the beds we all had some sort of mattress to sleep on (- king beds and a sleeper sofa). they get knocked down a star because of the ridiculous $-- per day parking fee. that is my only complaint. otherwise id definitely stay here again if i was in the area.',happy
id20374,' we stayed at the michelangelo over the new year is holiday. we travel to nyc frequently have passed this hotel and always wanted to stay. we were not disappointed. the lobby is beautiful with a comfortable bar. the staff in every part of the hotel were friendly accomodating and helpful. the rooms by nyc standards are very large and beautifully appointed. i would recommend this hotel to anyone traveling to nyc. a wonderful experience through and through.',happy
id20375,' the hotel was very clean from all aspects of it. very accomodating staff and quick responses to all needs. the room (- queens) was very large and comfortable for our - night stay. location was a quick walk to the walk of fame and a great spot to be central in hollywood.',happy
id20376,' we were in denver with national jewish hospital and were excited to find the hotel nearby and they would shuttle us for free. but i was disappointed upon arrival. they didn’t give me priority check in like they did the guy behind us. he was checked in and with a gift in hand before us and he didn’t even have reservations!! the parking garage was free but a tight squeeze for our suv. the elevators had problems for three days. we requested a shuttle to the hospital everyday and luckily i had taken my car because the shuttle was not available for two days in a row. the pool is indoors but it leaks dirty water from the roof when it rains. our room was nice but we were next to the housekeeping closet and everyday we were woken up with banging on the wall as what we assume was her “setting up” her cart. the restaurant does not offer anything that children would enjoy!! we ended up leaving and going to the fairfield inn in the middle of our stay. it was a little further from the hospital but it was all well worth it.',not_happy
id20377,' good option for times square in terms of price... but... -. the standard rooms have beds that are the smallest doubles ive been in. prepare to be cosy! -. who would have thought that what are supposedly egyptian cotton sheets could feel so cheap and plastic? -. paper thin walls - at least youll never feel lonely. on the plus side; the decor and the locations were stand out. pity that the place let is itself down with cheapening out on the promises it makes.',not_happy
id20378,' i always stay in a homewood suites on business travel - always free parking free internet and the manager is reception (dinner and drinks) monday - thursday nights is a bonus! this location is - minutes from san diego international airport and has a lot of what youd need nearby - restaurants in the same lot and a shopping center a few blocks over. they have a nice waterfront walk that helped to get the kinks out after the long flight (and a massage envy next door if you need). navy federal and usaa atms on site. breakfast is free too and they have hot oatmeal with granola and raisins make your own waffles eggs sausage fruit yogurt and juices. by far the best value. i didnt use the gym pool or jacuzzi.',happy
id20379,' i dont know when this hotel was last renovated but like some other reviewers i felt that it was beginning to look a little tired especially in the bathroom. i would also have to echo the complaint about cleaning: there were a number of things in the carpet that appeared to have come in on the bottom of someone is shoe a situation that could easily have been avoided if someone had passed a vacuum around the room before my arrival. my only other complaint was about breakfast which is only available in the restaurant after -am. i was travelling on business and had early meetings on - of the - mornings that i was at the allegro meaning that i was forced to eat my breakfast at the coffee bar in the lobby from plastic plates and paper cups. most hotels of this supposed standard offer breakfast from -am and it doesnt seem too much to ask the allegro to do the same. on the plus side however i thought that the room was a good size and unlike some others i didnt object to the pink decor. the staff were all absolutely charming and seemed eager to do all they could to make my stay as comfortable as possible(except perhaps vacuum the carpet). i dont think that this hotel offers particularly good value for money but as i was charging my stay to my company that was not an issue for me and all-in-all i had a reasonably pleasant stay.',not_happy
id20380,' we had to come up for an interview at a nearby university. we had a mixup in the dates for the stay and had to make a change but the staff was wonderful at helping us resolve the problem. i couldnt believe how nice they were! the lobby staff was equally as helpful registering getting our gear out of the car and getting us situated in the room. the room was a good size by nyc standards modern and clean. wireless access was good in the room. on the day of departure the staff was again wonderful in making arrangements for us to check out late in order to change and freshen up before our drive home. parking is conveniently located a half block up making it all very convenient. a great value. would definitely stay there again.',happy
id20381,' had one anniversary night to enjoy with my husband; andra was the perfect spot. updated sleek but welcoming decor. nice modern change from the usual blah downtown hotel chain. perfect walking spot to market dinner restaurants. service top notch; friendly efficient (my car was parked valet - free parking by the way - and i needed something from the trunk...valet retrieved it within minutes). beds very comfortable. stay here!',happy
id20382,' we were in town for football game and seemed like so was all the other hotel guests. staff was friendly. hotel has two bars to hang out and rooms were big(ish) and very clean and comfortable. only thing i missed was hdtv but that should not be a big deal for most people location is perfect for football but nothing much else to do. there is a jacksonville landing just nearby if you want to see drunken tourists. or wanna be one. nothing else there. all the other attractions need a car or a cab. breakfast buffet was overpriced in my opinion. ~$-- could easily return for football game. it is ok to cheer for visiting team unlike most of the football towns.',happy
id20383,' we highly recommend this hotel for your travel and had a great stay. our room was a beautiful suite with a huge balcony that overlooked the market for a very reasonable price. you can’t ask for a more perfect location a half block from the market. excellent!',happy
id20384,' charged fifteen dollars for room internet access yet signal was too weak to use. eventually had to go to starbucks over the road to check my emails. sounds like a minor point but this is an expensive prime site hotel catering for the business community. i had a lof of work to do so this was a real handicap. also charged eighteen dollars for tepid room-service cocoa. i know it is not hotel is fault but noisy construction work outside window made it difficult to work. rest of hotel fine.',not_happy
id20385,' we had to go to w. hollywood for a night and ended up staying at the farmer is daughter hotel. i thought the mandatory valet parking fee of $-- was a little high for this area. but i could not figure out whether you could legally park on the street overnight. the room as big and comfortable and the night staff was really nice. we did not check in until -am and then we checked out by -am and they tried to be alert and helpful:) we would stay here again if i could get a good rate for this hotel. it is right across the street from the grove and farmer is market.',happy
id20386,' the hotel was very nice however it is located in a dodgy part of the city if i was going back again i would choose a hotel closer to fisherman is wharf maybe!',happy
id20387,' the location was just minutes from my meeting. staff were friendly cordial welcoming and efficient. however the property is beginning to show its age. the room was stuffy and too warm. even turning the thermostat down to --° did not help. bathrooms show steam damage in the form of the edges of the wallpaper pulling away from the walls. overall i would stay again but my expectations have been lowered based on this and previous stays.',happy
id20388,' this hotel has so many good reviews that we decided to book it for our two week stay in chicago. - years ago we stayed in the palmer house hilton so thought wed try its little sister! were now in the second week of our stay and i must say im really disappointed in the hotel. dont get me wrong the hotel itself is ideally placed with the red line el (grand) right outside the door and the mag mile within walking distance. also the staff are friendly and the room bigger than expected clean and tidy. our main issue is noise. from everywhere. were on the --th floor and can hear absolutely everything either of our neighbours does especially when in the bathroom which is embarrassing for both parties! you can hear word for word everything your neighbour says if youre in the bathroom whilst theyre talking in their own room. at nightime you can hear the toilets flushing on either side and if someone decides to have a late night-early morning bath or shower then believe me youll know about it! also even with the do not disturb sign positioned on your door youll be sure to hear the maids as they go about their daily duties shouting out to each other from the other end of the corridor. weve also had other guests stand outside our door and have animated conversations on their mobiles or with other guests in the middle of the night. the air conditioning unit is another story altogether and for the first few nights ours was coming every ten minutes then going off again. we reported this and were advised an engineer would look at it but havent heard anything since. weve came up with our own way of making sure the outburts are now shorter so our sleep isnt disturbed too much during the night. we considered asking for a room move but reckon all the rooms must be the same weve came to the conclusion that the walls are made of tissue paper. all in all the hotel is certainly a nice place and has the bonus of having three pc is in the business centre which you can access free internet but please if youre coming here for peace and quiet then id choose another hotel.',not_happy
id20389,' we spent - nights at the marmara manhattan and it was a really good experience. the rooms were lovely tastefully decorated and have everything we could possibly need to make our stay comfortable! i kept commenting to my boyfriend that it felt like we were real new yorkers instead of staying at a hotel! we thought we were going to be quite far away from all the main attractions being on --th street but it was a ---- minute walk to the subway station on --th and from there it was easy to get to places! we had a lovely room with a very comfy bed a good bathroom and living area with sofas and arm chairs as well as a big tv! the kitchen was brilliant with a fridge-freezer stove microwave and dishwasher and it was good to be able to stock up on a few essentials and have somewhere to store them. the staff were very friendly and efficient and so helpful we couldnt get our wi-fi working and they sent somebody up to our room right away to look at it and solve the problem! all in all we were extremely with our stay at this hotel and will hopefully make a return trip in the future!',happy
id20390,' travelled here with my girlfriend for a - night break to celebrate her birthday. this hotel was absolutely perfect! had emailed before hand to request room with a nice view. upon check-in we were told our room had been upgraded to a slightly larger room than what we had booked. the room was fantastic very large and spacious - not what you would normally expect for a city hotel. we were on the --th floor with a view of the empire state building! room had a radio-alarm clock with ipod-usb connection phone mini bar-snacks (good selection) plenty of wardrobe space-drawers heating-air con controls hair dryer iron + board safe really comfy bed-pillows-duvet large flat screen tv with plenty of channels dvd-vcr and pay per view on-demand programmes. there was also a really comfy sofa by the window to chill out on. there is alot of street noise but you are in nyc. bathroom was smaller but still a good size selection of toiletries bath robe and a great shower. received morning papers and a couple of magazines. there was also a good book about ny in the room. free wi-fi in the lobby extra charge if you want to use it in your room. staff were very friendly room was cleaned every day no problems. although we didnt go there you are allowed to use the facilties-bar of sister hotel next door the tuscany. the central location made it a perfect base to explore the city. grand central terminal is about -- minutes away and this is where the nycairporter bus from jfk drops off so very easy to get to. check out was -- noon. there is a place to leave your luggage in the lobby its tagged and locked away - very useful as we were not leaving until around -pm. staff more than to help with directions taxi is transport back to airport. lex bar looks brilliant great music too. mini bar-snacks in room are quite expensive but we expect this now in city hotels. there is a shop nearby which we went to for water-snacks for the room. this is a high quality hotel for a very reasonable price (we booked through expedia). very stylish modern trendy and there is a really good atmosphere. perfect central location. we certainly hope to stay here again definitely recommend it!',happy
id20391,' i stayed here for a company meeting so i didnt get to take advantage of all the spa and leisure items and im a local in boston so i wont comment on the tourism aspects. this is the nicest hotel ive ever stayed at end of story. the staff is wonderful and the rooms are incredible. giant shower awesome bath tub. great closet with the right amount of room for my stuff. giant flat screen tv. they even have a special blend of tea and fruit plate sent to your room when you check in. toiletries are great bed is super comfortable. the only snags i ran into where with the dry cleaning. i had some items sent down for pressing and asked for them to be returned by -:-- am. i had to call down and then wait for nearly -- minutes until they were brought up and that made me a bit nervous as i had a presentation to run. also the internet access would not allow me to remote into my company is server (via windows remote on exchange server which is an extremely common way companies give access to their employees while out of the office.) even after calling my own support people it looks like the mandarin blocks certain ports on their firewall. so if you are a business traveler be warned.',happy
id20392,' i stay here almost every week and truly feel that this hotel is a home away from home. tk has recommended great restaurants and helped make reservations for my colleagues and i. allen has provided unparalleled customer service on a weekly basis and always makes me feel welcome. i look forward to continuing to stay here. thanks!',happy
id20393,' my partner and i booked this hotel earlier this year when it was getting more favourable reviews than it has been for the past few months. i watched in horror as our holiday loomed and review after review provided tales of bed bugs widespread dirt and poor service. imagine my relief when we finally got to the larchmont after an -- hour flight. it is fine! when youre paying us$--- a night for a room and youre in an absolutely prime location for everything you could wish for - restaurants numerous subway lines character-filled streets as well as a central point from which to explore the whole of lower manhattan - it is pretty churlish to complain about the less satisfactory aspects of the hotel. yes it is got worn furnishings dirty carpet and the stench of stale cigarettes throughout. yes the showers fluctuate from scalding hot to icy cold in milliseconds the air conditioning units sound like freight trains and the breakfast consists of day-old pastries. but in our opinion it was really good value as long as youre willing to put up with those relatively minor issues. if youre not it is best you stay elsewhere. showers and toilets were always available the beds were really comfortable and we fould the staff amenable though not entirely friendly. we would stay here again unless we won the lottery and could upgrade to somewhere fancier.',not_happy
id20394,' just returned from a stay at the beach haven inn and was surprised at how much we enjoyed our stay after reading some of the reviews on here. the staff and location are unbeatable!! the rooms could use some updating - but you get what you pay for. the location to garnet street ( resturants bars shops) and the beach was great. we were there for the pacific beach annual block party which is a busy and crazy time and we had no compliants! i would suggest staying here if you want a laid back place with a great location and value. if you are looking for down comforters -- hour room service and at least $--- more a night then choose a different location.',happy
id20395,' we stayed at the hilton new york one night of a two night weekend trip to nyc in april for my birthday. at the last minute we decided to stay the second night and the hilton was booked so we ended up staying at the fitzpatrick grand central (loved that hotel staying there again this december for holiday trip). at the hilton the front desk is extremely impersonal really seems in a rush to get through you to the next customer (there was not a long line maybe - or - other couples behind us). they didnt even make an effort to see if we wanted someone to help with our bags point out where the elevator was etc. i would not stay here again simply because of that type of service. the fitzpatrick is much more personal polite etc as is the hyatt by grand central where we have also stayed.',not_happy
id20396,' this hotel was -- minutes from a business appointment the next day and online seemed suitable for a night or two.. hotel is a well preserved senior citizen. grounds were clean rooms neat and appeared satisfactory. service was poor. desk personnel had one thought in mind----show me your money. courtesy seems to be optional here. had a -- minute discussion on why they dont give receipts for rooms booked online when you check out. incorrect charges on credit card. a review of credit card statement showed erroneous billing--billed separately for extra night although id already checked out.',not_happy
id20397,' great hotel in the middle of nyc. small rooms as are expected in the city but we were there to see the city not spend time in our room! the shower was incredible great water pressure nice toiletries. staff was incredibly friendly and helpful would do anything for you. the breakfast was good an easy way to start the morning. i loved having an open -nd floor area i wake up earlier than my husband and it was a nice place to have a cup of tea and wait for him to wake up. the wine and cheese reception was awesome a good appetizer before dinner or a quick snack before a show. hightly recommend this hotel we would definitely stay here again.',happy
id20398,' we stayed here to celebrate our --th anniversary. the bathroom was huge clean and luxurious. the staff was friendly. in fact when evan learned we were there to celebrate he upgraded us to a suite. that is outstanding customer service. further if you enroll in their free honors program wifi is complementary (a no-brainer). the location was ideal. were hotel-picky and this place hit a home run!',happy
id20399,' friendly man at check in. good ventilation system (my #- thing!) in a big and nice room. good parking and location. my only minor complaint would be that the internet - which was generally good - cut out a couple of times - fixed when the front desk rebooted the router. the breakfast was junky but im not interested in motel breakfasts anyway.',happy
id20400,' i had purchased a ticket to the closing night performance of my favourite opera at the chicago lyric opera. i chose the peninsula as i only had a one night is stay and i wanted to assure i was well taken care of. i debated back and forth with myself between the ritz carlton and the peninsula and finally decided to give the peninsula a try. previous stays at other ritz locations have left me feeling dizzy with the over-the-top attempt at opulence. with the peninsula the mantra appeared to be less is more and i was not disappointed. the hotel arranged a driver who met me at the airport with sincere smiles and an immaculate sedan featuring the peninsula is signature magazine bottles of signature mineral water and various snacks. upon arrival in chicago i was treated regally from everyone from the driver to the concierge. i was shown to my room by the warm and gracious young lady who checked me in at reception. because i was only staying one night i opted for a regular king room rather than a full suite. the room was well-appointed with the understated elegance for which i had hoped. rather than showy opulance everything about the room (and indeed the entire hotel) boasted understated sumptuousness - everything whispered plush without screaming pretention by shoving wealth in one is face. my fifteenth-floor room had a beautiful view of the magnificent mile. in addition to the standard amenities the room offered incredibly plush bathrobes to be enjoyed in the state-of-the-art bathroom. the ice bucket had been filled and two bottles of the hotel is signature mineral water were waiting for me upon arrival. everything from the bedroom is plasma television to the bathroom is whirlpool tub with built-in entertainment center was of the highest quality. upon return from the opera the hotel staff had performed a discreet turn-down service in addition to cleaning the bathroom and refreshing the toiletries. embroidered slippers and a clean bathrobe had been laid out for my ease. the ice bucket had again been filled and two more bottles of water were left. i had chosen the full chinese breakfast as room service and it was delivered on time and warm. the food was absolutely delicious - if you try nothing else during your stay choose the chinese breakfast - you will not be disappointed. due to weather conditions my flight was delayed and i needed to stay an additional five hours until the car would deliver me back to the airport. the same young lady who checked me in greeted me warmly by name as i walked to the reception desk to discuss an extension for a late check-out. she re-arranged the driver and obtained a selection of spa services while i waited for my rescheduled flight. overall i was extremely impressed with the warmth and classic luxury of the peninsula. everything and everyone was the epitome of what true class is. the ritz has just lost a customer.',happy
id20401,' i am usually not one to post reviews but i feel obligated to share my experience. i recently stayed here with a friend. i was actually using this experience to scope out a possible stay for one night with my girlfriend in mid-december. the location was great but was very disappointed with our stay. we arrived at our designated check-in time to find out that our room was not yet available. we just traveled for so long in a cramped bus and all we wanted to do was relax in our room for a bit. the front desk said we could leave our bags with them and come back in a bit. we went to a bar for about an hour before returning. upon coming back we see that our bags were kind of still just loosely near the front desk; not rally being attended for. anyone could have taken our bags! so after waiting an hour we were told our room was still not ready. how do they not prepare a room within an hour when someone is waiting?! we finally get to our room to find out how small it is. when we booked online we did so based on the picture accompanying the reservation. we simply felt cheated and dooped. at night when we were trying to sleep there was this loud generator right on the other side of the wall where the bed was that just shook the bed all night long; the constant buzzing made it really hard to sleep.we asked about the noise and was simply told we are not sure - and that was that. we asked if we could possibly move to another room was told they would look into it and we never heard back! luckily we were only staying one night so we just cut everything up as a loss. and just said - screw it - its not worth following up with. i was really hoping our stay was better. i am looking to stay in nyc for a night during the holiday season and was hoping i could take the little lady somewhere i knew and stayed before so that way there would be no surprised. unfortunately now i am going to have to roll the dice on some place new.',not_happy
id20402,' you will not be disappointed with this hotel. the rooms are spacious cosy bright and airy. a nice little touch was of an evening:- dressing gown and chocolates were laid on the bed of an evening. complimentary hot drinks arrived at the room each morning too. the hotel staff are very friendly and helpful. the location is also fab!',happy
id20403,' convenient location not too far from midtown (-- mn on foot from times square) in a quiet place close to hell is kitchen. very professional and smily staff at reception-concierge desk and bar & restaurant at ground floor. the only thing is about the pathetic level of service at roof top : either youll be rudely chucked out from the place by a big dog because it is a private party or served by an haughty waitress if they let you in. dont ask why there is an included gratuity : they wont get anything otherwise...',happy
id20404,' this was my second stay at this particular hilton. hotel entry is via a small side street (travis) and if you didnt know how to find it youd certainly miss it. the lobby is small with a bar and restaurant both of which are perfectly fine if uninspiring. i tend to stay at hilton-marriott-westin brand hotels and this hotel fit the bill as to close to the medical center hospitals including bcom mdacc texas children is hospital lutheran hospital etc. while the lobby was small the rooms were generous size. i was originally given a corner suite with - double beds which were quite small. a quick visit to the front desk to request a king bed had me changed to a standard room with a king sized bed. that was much better and this room had a new flat panel tv as opposed to the suited tired crt. both rooms had the hilton beds which are comfortable but they both needed a bit of freshening up. the bathrooms were tired with some minor water damage-mold in the grout of the tile etc. nothing awful just a bit depressing. breakfast buffet in the restaurant was above average with good selection of hot and cold items. again service in the restaurant was friendly and efficient. overall the room and hallway decor is a bit dated and the lobby is small but it is close to the medical center (walking distance to most buildings). id advise a car especially for women traveling solo as there is no well lit walking path to the medical center in the evening (not that anyone walks in houston...).',not_happy
id20405,' i cannot recommend this hotel highly enough. fantastic staff quiet comfortable rooms with nice furnishings great location very reasonable rates. youll also save time and money with their free continental breakfast - it is fresh and plentiful. you wont be disappointed!',happy
id20406,' i have to say what makes this hotel so highly recommended by me are the people who run it. mr martinis who mans the entrance was an extremely welcome host to return to each day. his advice ranging from what is cool in the area to where we should go in the next - minutes was indispensable. additionally he and the other staff were incredibly well presented polite friendly approachable knowledgeable and great just to chat to. i dont think i would have enjoyed my stay in the windy city half as much if i didnt have such good local experts at my very doorstep.',happy
id20407,' the room was clean.bed was nice.they are kind & nice. moreover the location is great.it is middle of central park and times square. nearby moma too. the cost-performance is great.',happy
id20408,' we loved our stay here and hope to go back. we had a corner king room which was awesome because of the view and two walls of windows. the room was extremely clean and comfortable. we had no problem with noise (but we were at the end on a corner). we both got hot stone pedicures which were very nice and relaxing. everyone we encountered were very friendly especially the doormen. they were awesome. the vertigo lounge on the rooftop was nice. i cant wait to go back there!',happy
id20409,' enjoyed the stay at the hyatt wild oak ranch. their staff is very friendly. it really isnt toooo far from downtown san antonio. oh but right next door to seaworld. the rooms are very nice. texas theme of course. we stayed in a one bedroom full kitchen washer-dryer full bathroom. beautiful view from patio. bought groceries for the week so that we didnt spend $$ eating out. the girls had a blast in the pool. there is a manmade river. great for family to go.',happy
id20410,' disclaimer: this was a short business trip so i didnt really spend much time at the hotel or the seattle area. i picked the hotel based on its location relative to my work. pros: - nice location at the lake union waterfront. very short walking distance to the waterfront and some local restaurants - a short drive to the downtown area - clean comfortable rooms - seemed pretty affordable - breakfast included cons: - none i could think of if i were going to seattle for pleasure i would definitely consider staying here.',happy
id20411,' we stayed at days inn memphis boulevard. excellent location ---yds from graceland. the staff were very helpful receptionists were very pleasant from the time we arrived to the time of our departure giving details about buses places to go shops stamps etc.no question seemed too silly for them answereing the same questions for most of the guests. the hotel had thier own outdoor pool *guitar shaped* -ft sh --ft deep the loungers were clean the pool cleaned of leaves daily. the cleaners were very thorough kept the place spick n span the other guests were communicative from all different countries germany japanese holland & scotland to name a few. ---- access to the hotel great for tourists no restricted time to be back. i would recommend people to book this great wee hotel for a stay in memphis.',happy
id20412,' good location pity that is such a terrible hotel. from the moment we checked in we could not wait to check out! staff are unfriendly food is terrible rooms are small and very dated and dark. please do not reserve here. i used to live in new york and it was close to where i worked and always thought it looked really nice i made the mistake of booking it as it looks good on the outside but thats where it ends.',not_happy
id20413,' my husband and i had a wonderful stay at this hotel over the easter holiday. we had a beautiful room overlooking the river. the restaurant had a great breakfast buffet and quite a nice easter brunch. service was excellent from checkin to checkout. they have done an great job in training their employees. overall a great experience.',happy
id20414,' we arrived to a dark dingy room with no air conditioning system temp at --+ degrees. dried toilet paper stuck to lid of toilet. general condition of room was basic shabby with no upgrades in the last decade or so. we asked about air and they have none. we asked about parking none. closest parking was #--.-- a day. we had expected basic items like air conditioning when we reserved so cancelled our stay. they charged us for the first night. that is not right. what a dump.',not_happy
id20415,' attending sc-- conference in seattle. had hotel room downtown but had to give it up (long story); only hotel available was this one. not disappointed at all. the staff are very friendly and quite helpful. although this is primarily a one-night stand hotel where most guests are simply here to be close to the airport we were here for about a week. the hotel is quiet even though it is right across from the entrance to the airport. there may be better suites available but ours did not have a microfridge or a microwave so staying here for a week meant buying a small cheap cooler for cold stuff and asking the kitchen staff to warm up leftovers. it is certainly convenient to the airport but it is also a quick trip up i-- to the city of seattle. it is also very handicapped-friendly an important point for my spouse who is disabled and uses a mobility scooter. wish id brought a swim suit for the pool. sleepnumber bed didnt bug me after the first night when i figured out which number i liked best. housekeeping staff simply outstanding - great job ladies!',happy
id20416,' great hotel excellent area next door to the philadelphia mint - block from the constituion center. reasonable parking rates for hotel guests... very accomodating staff easy check out... make sure to get the coupon from the travelers book (we got it in the service area on the i---) for the best rate.',happy
id20417,' we stayed for - nights at this hotel in a bay view room overlooking alcatraz with two children aged -- and -. we all loved the bright and clean room and the view out to sea -- the hotel is in a busy area but we did not find it at all noisy! the wine hour was excellent (although i found it surprising that they were serving australian wine!!!) and the breakfast at the hotel restaurant was delicious and very prompt. the bell boys and doormen were excellent with the boys and very knowledgable. the location is great -- only -- to -- minutes walk to pier -- and a further - minutes to pier -- for the alcatraz cruise one minute to the cable car turnaround and - minutes walk to the f line tram. we thoroughly enjoyed the cable car experience but found the tram a bit old and smelly!!! the valet service was great and we used the car quite a bit -- we did part of the -- mile scenic drive went over the golden gate bridge and over to sausilito. we also drove one hour to the jelly belly factory at fairfield -- yum yum!!!! we were all sad to leave and would stay here again if we returned!',happy
id20418,' we recently stayed - nights at the springhill suites in downtown memphis. the check in was very efficient and swift though we did email them to advise that we would arrive very late in the evening. our room was large and very comfortable and quiet. we could use our keycard to enter a sitting area of the hotel from the street without going through the main lobby and from there take the lift right to our room as the lift was just near our room door but we never heard any noise. what a great location with the trolleycar running by and within easy walking distance of beale st. it was quite safe to walk around and it also there was a lovely park across the road where cute little squirrels could be seen during the day. i believe this was a wifi hotspot but didnt try it out. the breakfast was more than adequate and the only downside for me was that they use all plastic plates & cutlery but lots of other hotels seem to be doing the same thing. if that does not worry you then it is a great place to stay and very good value for money.',happy
id20419,' got this place on priceline ($--) a night and i have to admit at first i was a little put off because it says downtown phoenix but it was still a good ----- minute drive from the heart of downtown. however this hotel has just about everything and it was a great stay. first of all we arrived early and were granted early check in which is always a great help. they even have covered and shaded parking which is huge in the phoenix summer sun. baggage carts and multiple elevators made the move in smooth. we didnt explore the surrounding area much but it looked like a decent neighborhood and a upscale mall was close by with good restaurants. the rooms and the hotel in general are decorated very nicely with modern furnishings carpet bed linens towels shower curtains and so much more. having fridges and microwaves in each room helped us greatly as well. large rooms with a nice seating area with two chairs and ottomans which we actually converted into a second bed. one of the biggest things that we loved was the pool area and hot tub. beautifully maintained and stocked with towels for yourself and your chair it was a treat to escape the heat and enjoy a dip in the pool. in the morning the great lounge-restaurant area hosted an amazing hot breakfast complete with eggs sausage cereal toast fresh juice coffee milk etc. it was a nice surprise coming from other hotels with simple cold continental breakfasts. also they had free newspapers and huge tv where you could catch up on the news and sports all in a comfortable and stylish eating area. warm and friendly staff members at both check in and check out and to top it all off delicious little candies in a huge bowl at the desk that i have to say i took more than my fair share of. great place great price but just wish it was a little closer to downtown.',happy
id20420,' upon check in there was a line out the door they only had two people checking everyone in when it was our turn it was a quick process we got our keys and headed to our room. there are no inside corridors so that was a pain but we were able to park right outside our building. the luggage carts were chained to a fence so we had to call the front desk so they could send someone over to unlock them for us very tacky as it was --- + out and we just wanted to get into our room. we got to our smoke free room - finally...and it looked like it was recently remodeled nice large rooms and a bonus to have a separate bedroom from the living area. the room however smelled of old cigarette smoke (which i am highly allergic to) my guess is that at one time it was a smoking room. so thank goodness we brought fabreeze with us and sprayed the entire room down including the curtains (we had called the front desk and it sounded like that is all housekeeping would be able to do for us as well) the first morning we were there we were awakened at -:-- am by the front desk saying our credit card had been declined (how come we werent notified upon check in) i knew this to be an error as i had plenty of room on my card...i told them i would call my bank and find out what was going on....upon talking with the credit card company the hotel had placed - authorizations on my credit card in the following amounts....$----.-- $----.-- $---.-- $---.-- and $---.--. they couldnt get my card to go through...no wonder they froze up over $----.-- on my credit card and anyone who knows anything about credit cards ( i worked in the banking industry for almost -- years) when a company does an authorization it puts a hold on those funds for - -- business days!!! until the charges are processed. so they maxed out my credit card. i called the front desk and they said that was impossible that that could not have happened i told them the $$$ amounts that the credit card company had told me they placed. i told them there is no way i would know the $$$ amounts if the money wasnt being held by them. to make a very very long story short it took - hours that day to get it somewhat sorted out my cc company told me i needed the hilton to call them and remove all of the authorizations from my card the front desk said they were not authorizations that my cc had been rejected those - times. it took - days to get the messed cleared up and sorted out (funny how they had called my cc company and had those authorizations removed - but declined that that could happened) the hotel tried to tell us that our card was rejected at check in....i dont know about you but if it was rejected at the time of check in... -. why would you give us keys? -. notify us at check in that there was a problem with our card. -. ask if we wanted to put our room on another card. if our credit card was rejected the above should never have happened and we should not have spent our whole - days dealing with getting their authorizations removed from our cc so we could continue our vacation. we demanded that they compensate us for all the time and frustration they caused us and ruining our vacation and they offered us a free lunch (we paid for breakfast in our package deal but did not get breakfast that first day because of dealing with this so they offered us lunch instead) and $--.-- additional we told them that wasnt good enough that we felt at least one nights stay (we stayed - nights) was more acceptable finally after arguing in the lobby they offered us an additional $--.--. upon check out on our final bill that is slipped under the door there was a $--.-- charge for dinner (which we did not make) and there was only a $--.-- credit. ok can you say extremely upset at the unprofessionalism of this staff. it took another hours to get the $--.-- removed that we did not charge for dinner and to get the additional $--.-- that they told us would be credited to us. we will never ever stay here again...we are telling everyone that this was the worst customer service we have ever received. we did a - week road trip across the united states and stayed at some of the nicest hotels with the best services and this was our last hotel before heading home and it was the worst!',not_happy
id20421,' excellent choice for frequent travelers. the staff goes out of their way to say hello and proactively ask if i need anything - particularly yonis at the front desk. the hotel has a superior fitness facility with up-to-date elliptical trainers stationary bikes recumbent bikes treadmills (all cardio equipment has flat screen tv is with earpieces) dumbells and a nice selection of stand-alone weight training machines. this facility is much larger than the typical hotel fitness center with excellent overall layout reading materials stretching area and towels.',happy
id20422,' very nice staff we asked for more pillows and towels and they arrived in minutes. we had the california suite. outstanding views of ocean and fruitcakes on the beach walk. hotel was right on the beach. the hotel was funky-dumpy... but this is venice after all eveything is a bit out of wack. hotel is clean but threadbare. some exposed wiring in room in service box hopfully not live (hello fire marshall!). the candle cafe across the street has excellent food at good prices. parking is a nightmare at this hotel...but this is venice. we would stay again. highly reccomend you bring a bag of ice and a cheapo styrofoam coolerm for drinks. no fride or coffee maker in room. hotel has a small gym and dry sauna in basement but it is kinda creepy down there.',not_happy
id20423,' i would definately not recommend this hotel. we came down for a special occasion and so they told us they upgraded our room. it was still incredible small! i could not tell what made it an upgrade. (they told me i had two windows instead of one and --- more sq. ft.). i feel bad for people who pay good money for a standard room. all night long there was a pounding noise and when i went to the front desk to tell them we did not get any sleep and where not happy with our stay all they did was tell us to fill out a survey. they could care less if you are happy with your stay. the maid came to our door at -am and wanted to know when we were checking out. how rude! the bar is not at all happening like you would expect from a rock and roll hotel. the only plus are the beds. they are very comfortable. we usually stay at the house of blues and thought we would try some place different. what a mistake. the house of blues blows this place away in every way!',not_happy
id20424,' always enjoy staying at the hilton times square. staff is wonderful especially raquel who ensures that my every stay is top notch. rooms are very nice and quiet and coming and going on the --st street avoids the --nd street crowds',happy
id20425,' the staff was friendly and helpful. we stayed - nights the rooms were clean and the beds were comfortable. within walking distance to several attractions. if im ever in san antonio again i will definitly stay there.',happy
id20426,' this is only about my experience at the maze restaurant last saturday december --th. my family and i arrived at noon and were given the brunch menu. my son and i selected the pan roasted lemon sole. we were then served a cup of soup all for a cost of about $-- each. the bill showed our meals as soup but nothing on the menus suggested this dish was a soup. from what i expected to what we were served this was the most disappointing dining experience i have ever had. the restaurant itself was very nice and the service was excellent. my expectations on the meal were high and were far from being met.',not_happy
id20427,' it was our first visit to the blackwell at the ohio state university. we were there for the college of engineering awards program and the osu-nebraska homecoming game. the buckeye football players were staying there on friday evening before their game with the huskers and it was exciting to pass the players in the looby and hallways. our ten year old son was in shock to be so close to the players and to be able to converse with them. now onto the accomodations. the main lobby is too small and is a main failure in the overall design. the decorum is conservative and uninspiring. overall the rooms lobby and amenity spaces are frumpy and deserve a modern hip appearance. we were expecting more in terms of design especially since it is located adjacent to the knowlton school of architecture which is a great building full of inspiration. the hotel only recives a very good rating because of its location and proximity to the campus and sporting venues. you are minutes from ohio stadium the oval and the schottenstein center. the hotel is very lively during football weekends and i would recommend it for those special events. no spa or swimming pool but the exercise room is decent.',happy
id20428,' my wife and i stayed at this hotel for four nights before we headed out to san antonio for a conference. we have a very iffy feeling about the hotel due to its location and room cleanliness. first of all the room smell funky when we first entered so we had to use the air-conditioning to get rid of the smell and it became fine after a while. however it was the same situation whenever we had the room cleaned (i think it is because of the carpet). the room was otherwise fine (clean bathroom for example). in terms of the location the hotel is by van ness and geary which is part of tenderloin known to be a bad neighborhood in san francisco. i say it with a quote because it is not necessarily dangerous during the day but you probably wouldnt want to walk around at night. there are also many homeless people in this neighborhood (and i had a bad experience when a homeless guy used a four-letter word when i didnt donate and i wasnt disrespectful or anything). i just said no and he replied with f... you man ). not terribly a good experience. on the other hand the hotel is - blocks to union square which is convenient enough to take the hop-on hop-off tour bus and it is right next to amc theater (for those who love watching movies even when they are on vacation). it also has free internet (but no wi-fi in the room only in the lobby) and the rooms facing van ness can be a bit noisy. the hotel provides breakfast which was disappointing as it consists of only toasts and boiled eggs with some drinks (apple and orange juice coffee and tea). this is included. so we give it average rating (weighing the goods and the bads).',not_happy
id20429,' great location - block from -th street ...- blocks from the capital. very clean and modern building with large atrium. the rooms either face the atrium or outside. enjoyable stay and would stay there again.',happy
id20430,' stayed at - hotels in recent family trip to usa. the other three - ramada hilton and hampton inn - all met or exceeded expectations. the affinia manahattan did not. the room was not as described on the internet - a spacious room with kitchette. it was a tiny room and bathroom and had no kitchen. interestly i paid the same price as the room i had expected to get (confirmed by other australians staying there). this issue was taken up with the hotel staff - three times and the hotel manager never contacted me. the hotel service was very disappointing. for the first three nights we didnt get the required - bath towels. the response time was very slow and one night no one came. the bath towel rack was broken and the bedside lamp was a fire hazard. whilst all of manahattan is noisy our room was above a fire brigade station. my recomendation is to stay elsewhere.',not_happy
id20431,' recently visited tapatio clifs. journeyed there with my college daughter on her spring break. the room was very spacious clean with neat features such as a lighted closet. i also liked that the bath area was completely separated from the sink-vanity area. this made it much easier for multiple people to get ready at the same time. the pools were simply lovely...lovely water features and plants all around. the adult pool had like - cushions on the lounges -- very comfortable. but what struck me the most was the friendliness of the staff. everywhere you went they called out a warm greeting and wanted to know if they could do anything to make your stay more enjoyable. i truly dont know when ive had such a warm welcome from hotel staff. it really was amazing. my only negative about the property --- the - main restaurants are fine dining and expensive. the ones available for reasonable pricing do not have very extensive menus. your choices are limited. this would be an area the property could definitely improve upon. i would highly recommend tapatio cliffs to you if you are going to be in the phoenix area.',happy
id20432,' i stayed - night at this hotel as i was attending a conference nearby. a few points i want to mention: - no club lounge! the front desk explained that they are designated as a leisure property and they took away the lounge. i was counting on the breakfast drinks and snacks. - related to the above the breakfast was very expensive (even for hotel standards) and the quality was sub-par - the hotel was suppose to be renovated but you can tell the hallways are still very dated. for the rooms the furnishings are newer but they did not replace the ---plus years old heater-ac. it is very loud! - the in-room wifi was very slow next time i am at the same conference i think i will stay at my favorite westin market st and just cab in the morning.',not_happy
id20433,' we just returned from a fabulous trip to san francisco and stayed at the westin st. francis on union square. pros and cons to this property. . .they bill themselves as a - star hotel and yet there were some basic problems with our room-stay that told a different story. we stayed on the --th floor of the new tower and loved the speed and ease of elevator service. however the room itself was very bland-boring-empty. peeling wallpaper on one of the walls tub caulking coming out and the tub itself was not very clean. very basic amenities in the bathroom also. the air conditioning didnt seem up to the task of keeping the room cool. . .very stuffy the whole time we were there. the ice machine on our floor was broken throughout our stay so we had to take the elevator up or down one floor to get ice. none of this was totally horrible just a bit disappointing for the price you are paying for this hotel. what you are paying for though is the excellent location in the city. we were hardly in the room because we were exploring the city from this great location on union square. one of the highlights of the trip was our breakfasts. . . highly recommend the sears fine food restaurant just a block from the hotel on powell. long lines move quickly and the swedish pancakes are worth the wait! also good is max is which is around the corner from the hotel also. nicer atmosphere. . .excellent omelets. great restaurant for lunch is roxanne is cafe. . .up the hill on powell. enjoy san fran!',not_happy
id20434,' stayed here for - nights with a colleague during a conference. first off although it is not particularly close to the convention centre (----- minute walk) it is a great area to stay in because of the large variety of stores and restaurants - cafes. i felt safer walking around in this area at night than around the convention centre area (even though i adored the reading terminal market!). considering that this is an historical building the hotel rooms and the lobby are nice enough because of recent renovations and modernized furniture. however look closer at the corners or ceilings in a hotel room and the hallways themselves (esp. ice machine alcove) and you can see plenty of evidence that this is quite an older building. staff was helpful and friendly - check-in and check-out was a breeze and when we could not adjust the temperature or shut the fan off in the room when we first entered the facilities staff came within -- minutes and fixed it quickly. the gym had plenty of treadmills bikes and ellipticals but had only two (grungy looking) yoga mats. on our last night construction outside on a sidestreet throughout the night (starting at -- pm!) woke us up several times.',not_happy
id20435,' took my - boys and wife to dallas for a long weekend. we stay - nights friday and saturday at the aloft downtown hotel. overall experience at the hotel was very poor however there were a couple good aspects. the bad: a-c did not work good in my room asked for a fan but the hotel didnt have one. bed was not comfortable and pillows were over stuffed resulting in a stiff neck each morning. very loud at night. the hotel is marketed to the -- to -- yr old therefore loud late nights are inevitable. we returned from dinner saturday night at -:--pm to a base pumping girls screaming wall pounding full on pre-party. they eventually left for the evening but returned for post party at -:--am. room doors opened and closed throughout the early morning hours. i felt like i was back in the frat house. did not get much sleep. tv only worked at times and you couldnt rent movies in your room. $-- per night for uncovered unsecured high traffic volume parking was not a good peace of mind for my car. after searching hotwire for a good deal and booking on the aloft website i actually found a better deal on aloft website. i called the hotel directly to see if they could change the rate but they we unable to. we agreed to a $-- house credit. when i received my bill they pre-charged me for the $-- instead of giving me a credit. too pissed and a long line at checkout to fight it. concession stand style dinning was less than desirable. pancakes were premade heat and go and eggs were liquid from a bag eggs. not fresh and cheaply made. the good: hotel and loft style room was unique. room was clean. pool and fitness area was nice. staff removed loud neighbors at -:--am but wish i didnt stay at a hotel that attracted such the cliental that required being removed. i will not stay at an aloft again or recommend aloft',not_happy
id20436,' i liked my room w-private bath very clean and bed very comfortable. the desk staff were the friendliest offering me an umbrella and a lot of good advice. the location is perfect right near penn station and convenient to every subway line. only drawback was a very noisy street outside but what can you do? it is new york! they let me check in early and let me leave my luggage after i checked out. perfect for budget travelers and the non-fussy about amenities. there is no elevator although the staff helped me carry my bag up. good exercise!',not_happy
id20437,' checking in easy room spacious and clean although not on one of the redecorated floors we had the use of the executive lounge now located on the ground floor one of the best breakfasts in and executive lounge ive had lovely fruit toast available great croissants and staff to make sure you have a table. we ate tin the bar on our first night good food and friendly staff. just a couple of blacks from central park and across the road from radio city and rockefeller plaza its an ideal location',happy
id20438,' just returned from - nights at the carlton booked through a travel company as part of a trip. hotel fine but lacking a bar. was booked into a superior room on the top two floors which was quiet enough. could not understand the previous comments about thin walls as never heard any neighbouring noise. quiet enough in the room itself from outside with only the sirens being heard. the surrounding area does leave a lot to be desired however with very few nice restaurants or bars to visit. fly next door is ok but not if you want a quiet drink.',not_happy
id20439,' good points: in the free bus zone for easy access to the city. clean and cheap. restaurant strip close by. bad points: behind a bar and club strip so lots of noise at all hours of the night. soft bed that sags in the middle. no climate control in room. conclusion: id only stay here again if i couldnt find something else at a comparable price in the city. the street noise kept us up and if a hotel cant provide a good nights sleep then meh.',not_happy
id20440,' we stayed here as part of a wedding group and it was great to be in close proximity of those folks. otherwise after spending one night here i can find no good reason to step foot inside the hard rock hotel chicago again. my wife and i regularly spend long weekends in chicago and had been staying at the house of blues because we loved the vibe and funky decor. sadly the hob has long been tired out and we havent stayed there for two years instead bunking at the sofitel w lake shore hotel indigo and hotel monaco looking for a new home away from home. we had looked forward to trying the hard rock as a new hip place to stay but were disappointed at every turn. our room was beat-up and dirty the staff members pretentious and rude when we called to register our complaint and ask for another room and the bar was laughably small when we tried to drown our sorrows. oh there was one good thing - the elevators were fast. which was nice because we couldnt wait to leave!',not_happy
id20441,' this is a no frills hotel with a small lobby with a cozy fireplace small (but clean) rooms nice bathroom. odd numbered rooms have mountain views. somewhat difficult to get in and out of the building and parking lot which is under the building (but parking is free!) and the hotel is in a very congested area. we stayed on an upper floor but could still hear the traffic noise below. also walls are very thin and at times you can clearly hear conversations in neighboring rooms. this hotel is centrally located near all shopping and restaurants. free wi-fi a plus. front desk clerk was very nice and friendly all staff were really exceptional very helpful and outgoing. breakfast was basic-bagels muffins etc. but nice to have available. there is a small fitness room with minimal equipment. if you are just looking for a decent clean and inexpensive place to stay you will be satisfied with your stay here.',not_happy
id20442,' my girlfriend and i traveled to new york and stayed in this hotel. the service was very friendly and helpful from the moment we arrived. once checked in we were greeted at our room by a goodie bag containing some bottles of water microwave popcorn and some other treats! the room was very clean and modern with a coffee filter jug microwave empty fridge(not a stupid mini bar one) and plenty of storage space. the rooms we cleaned to a high standard one day we left the do not disturb tag on the door then realized they didnt clean the room due to our error we rang the front desk at -pm to ask for some clean towels then went out for a meal. on our return they had cleaned the room replaced the towels replaces the coffee toiletries and made the bed! the location is a - minute walk round the corner from times square our room was on the --th floor looking out over new jersey. we used the guy in the front lobby to book our return to the airport he was very friendly knowledgeable and helpful. the other staff were always friendly and offering to help. the doormen looked stern enough to keep out any unsavory characters but were really nice if you talked to them! also the free wireless was easy to connect to using my phone which helped me google to find nice places to eat etc. the hotel really enhanced our stay and would definitely recommend this to anyone wanting to stay in the times square area big thumbs up for this place!!! :)',happy
id20443,' at first check in was fine to start off my rate for two nights stay on thursday ----- and friday ---- was $---.-- and before i gave my credit card to the the receptionists she advised me that they have to charge me an additional $--- that is used towards any room service meals or perhaps a decided to get a bottle of water from the fridge in the room for $- so my charge was for $---.-- and then after i check out the $--- would be refunded within - to - days. i had a - queen bed room. the next night upon coming back into the room i paid close attention to my comforter and notice about - large stains on it and at the same time realize that the other bed doesnt even have a comforter. as if that was bad enough i decided to to use the champagne ice bucket later on and discovered a dark liquid in there which was disgusting. the room was nice only complaints on on that was the lighting at the entrance of the room is rather dim and i have seen nicer tiles in the bath tubs at hampton inn. when i advised the front desk of the situation they said they would send a housekeeper and security to look at it in the meantime i only got two free tickets two breakfast which honestly is does not impress me paying over $--- for two nights. dont mind paying for expensive room but make it worth it at least',not_happy
id20444,' wow!rooms-----amazing! beds: couldnt get out of it!!!! better than my bed at home...staff made me feel like family! the staff was so helpful and amazing! everyone was always smiling! i was helped by the beautiful ms mary and handsome mr scott... i have small kids and they let us borrow every movie in their library....one at a time of course ;) one of the cutest touches was the water w- lemon in the lobby. my kids loved staying there we used the pool which was heated and we swam at night...it is close to everything but very quite even though its right by the highways. this is my -rd stay at the hotel and they never cease to amazing me! id stay here everynight if i could. i love spending my vacation with them! and when you stay here you have to cross the street to eat at pizza bella best pizza ever!!',happy
id20445,' overall hotel was just ok. it is in a quiet region of ny. the amsterdam st next to thhe hotel has lots of good restaurants. room cleaness was the bad mark: we found a (non sexy) panthy behind teh curtains. there was some construction signs on the room of the bathroom. does it means the walls were never cleaned since construction ???',not_happy
id20446,' the hotel was good. it is near horton plaza convention center harbor. bathroom is roomy beds are very comfortable carpet was soft and clean. our room was across the elevator and near the ice machine but did not hear any noise during our - days stay. the only problem is that there are two westin hotels in san diego downtown close to each other. this is on broadway. it is easy to find at night when you look up there is a green neon ligh stripe which outlines the top of the building. if you do not want to pay $-- parking-night after - pm there are plenty of parking next to parking meters on columbia street for example (that is where you drop off your car if you wish to use to hotel is parking) i found several place to park my car. usually - pm - - am you can park your car there (but wach for street cleaning which may start at - am on certain days). the area around the hotel is nice clean and safe pleasant to walk around even at night.',not_happy
id20447,' i stayed at the westin san diego in august ---- for a week. the room was great - clean modern extremely comfortable bed. i thought the location was good as well - walking distance to shopping restaurants and the convention centre. had room service one night for dinner and it was excellent. the fitness centre was great. would definitely stay here again.',happy
id20448,' i recently stayed at the w hotel times square where i received excellent customer service from several of your employees ade and julian just to name a few. everything was a breeze from the moment i stepped foot at ---- broadway new york ny on wednesday march --th. i look forward to visiting this particular w hotel in the near future.',happy
id20449,' room was small but nicely furnished and the hotel has an excellent location.',happy
id20450,' firstly their website photos must be -- years old !!!!! i was put in this hotel due to the cost by my business travel consultant due to cost but i wished id paid a little more for somewhere else...the pluses free shuttle to - from the airport staff very polite and helpful and the food not too bad to be honest.....now the bad news...decor and rooms from the ----s and not been refurbed since...the noisest hotel ive ever stayed in...bearing in mind close to the airport the rooms are not sound proved..you hear every aircraft taking off from -am to --pm...aircon unit was like bomb going off everytime it fired up so switched it off so i could sleep...carpets and upholstery stained torn and dated..the doors are made in such a way they slam shut everytime so you hear every door closing in the proximity of your room....in a nutshell pay a little more and stay at the marriott or sheraton one block either side.......',not_happy
id20451,' we read the mixed reviews about the hotel before booking our stay. unfortunately the negative reviews were correct. we stayed in a deluxe room with two queen beds. the air conditioner was incredibly noisy. when we spoke to the front desk about the noise they replied “sir we’re an older hotel”. they did not offer maintenance and-or a different room. the beds were comfortable however they are made with only a bottom sheet and duvet. when we requested a top sheet the housekeeper brought up two sheets and handed them to us (never offering to put on the bed). we ate at one of their restaurants. the food was very good but the service was very poor. after we were seated a server did not come to the table for over -- minutes. when he finally arrived i mentioned our unhappiness of the wait and he replied “don’t make an issue about the wait with him he just got on shift”. yet he delivered the drink order and took the food order for the table next to us (who were seated after us). i frequently stay in the hollywood area and know that the roosevelt was closed for some time while they renovated. they should have spent more money on guest room renovations and need to invest time-money in customer service training. if not they may be forced to close again.',not_happy
id20452,' we were returning to austin for a weekend getaway and night out on -th street as longtime former austinites. this hotel was under renovation when we lived there and we chose it over the driscoll for a better rate and free breakfast. the location is great for partying on -th street but plan to stay up all night. uncomfortable beds and lots of street noise. rude staff too. and the breakfast buffet i am just glad we didnt pay extra for it. it was awful. you would think a texas hotel would know how to do breakfast tacos. tortillas were rock hard and no cheese. well return to austin many times but we will not stay here again.',not_happy
id20453,' we stayed at the iroquois this month for - nights as a group of three women on a new york adventure. we found the location ideal just a few blocks from times square. the staff including door man bill were so helpful and friendly giving us great advice including where to shop for groceries and where to find the best new york cheesecake! the room had - comfortable queen beds and had enough room and all the modern conveniences. although small the bathroom was modern and provided for our needs. after long days of sightseeing we took advantage of the free dvd rental on a couple of occasions. although we didnt eat in at the restaurant there were plenty of affordable meal options nearby to suit every taste and budget. i would highly recommend this hotel as a comfortable stylish and affordable stay.',happy
id20454,' i stayed at palmer house for one night in early january this year. during the check in the front desk lady asked me to show my confirmation letter of my reservation. i did not bring the confirmation with me because i had not been asked to present it in other places during check in.so she asked to print out one copy in their business center and bring the confirmation to the bell station to get the room key. i did what she told me and went to the bell station. however people at the bell station was totally confused and none of them have the key. a bellman was nice enough to help me go ask their staff at the front desk. i finally got checked in after waiting at the lobby for about -- minutes. as other people pointed out before the room i got was small and old with a twin bed and i could hear people next door using the bathroom. this was not a pleasant experience even though i paid over --- dollars to the hotel.',not_happy
id20455,' this hotel is located right downtown next to the congress bridge. you can right right down to the bridge from the hotel is lobby and view the bats and night. hotel was clean and the staff was really nice. i would definitely stay here again.',happy
id20456,' this hotel should not be a marriott it sullies the brand. the rooms are a throw back to marriott is design of ---- and very poorly maintained. the service is sub par the concierge lounge opens late. i was double billed for several items and getting an adjustment took so long i nearly missed my flight. the front desk manager was extremely rude about adjusting my bill and refused to give his name. many items in the health club were broken. i travel to san antonio regularly but will not stay here again.',not_happy
id20457,' if you are looking for the best san antonio has to offer you have come to the right place. the staff is beyond friendly and the ammenities of home are abundant. the security is an added plus. wonderful hotel to stay with family and also perfect for a romantic getaway. your are within walking distance from the riverwalk. alamo ripley is and so much more. the history of the alamo bank building is apparant when you walk through the doors. it has been preserved extremely well! the breakfast is superb as always and the rooms are so comfortable. the rooftop pool and hot tub will leave you speechless especially at night! if you have a chance to stay i promise you wont regret it. it was one the best parts of our trip to san antonio and we are planning to come back again next summer. drury receives - ***** stars as always!',happy
id20458,' we just got back from a two night stay in boston at this lovely inn which was perfectly located for our purposes. we were looking at colleges with our son. the schools were all within walking distance or easy to get to on the t. we had a suite with a fireplace kitchen and a separate bedroom. it was so comfortable for the three of us. the rooms were updated with very contemporary furnishings and a lot of attention to detail. also the rooms were spotless including the bathroom. there was a gym downstairs the staff was very friendly and helpful and the breakfast that was included had healthy choices and great coffee. this place is terrific.',happy
id20459,' for the price paid this is one of the best values in downtown chicago. if you dont need in house restaurant or bar this a great palce to stay. newly redone one of the nicest continental breakfasts around (even has waffle maker) small work out area and rooms but by far the nicest in the low end marriott properties (nicest fairfiled i have stayed in). price and location (right off n. michigan ave) can not be beat.',happy
id20460,' what a fantastic location! the hotel is right across from rockefeller center and down the street from radio city music hall. the walk to times square and broadway was short and easy. you are also close to all the great shops along fifth avenue. the room was small but had a desk microwave and mini-fridge. i loved the convenience of the restaurant and lounge on the -th floor. the view from the terrace was great the food was good and the service was excellent. i would definitely stay here again if in nyc for business but it would be a tight squeeze for a family trip.',happy
id20461,' my husband and i usually stay at the days inn or super - but since this was a longer trip and one where we might spend time in the hotel we went a step up in the wyndham group. this was a good move. the hotel was spotless. the room was spacious and nicely decorated. the exercise room was nice though overheated. there was a nice business center with computer printer fax etc. as an unexpected treat on weekdays except tues. they serve beer and wine and popcorn starting around -pm. on tuesdays they had sandwiches soup potato chips veggies and dip fruit and cookies and brownies plus the wine and beer! we skipped supper! if you get the chance be sure to go to the indianapolis speedway and visit the museum (only $- with aaa). also the indianapolis museum of art is fantastic -- and free! we spent - days there!',happy
id20462,' after having read the reviews for this hotel on tripadvisor i felt that $---.---night for one of their suites was going to be a good deal. i was expecting european charm and elegance and a high standard of upkeep and cleanliness that i have always experienced in the numerous italian hotels where i have stayed. instead it is almost like the room we stayed in was in a completely different hotel from the one described in the reviews on this site! our room was undoubtedly quirky and it had plenty of character. there were a couple of pieces of furniture that gave it a quaint old fashioned feel but they were combined with some decidedly cheap pieces that i almost recognized from my college days of scrounging for cheap furniture. there was a huge oval table in the sitting room that might have been nice; i couldnt tell because all i could see was the plastic padded table cover that was ripped in a few places and had certainly seen better days. looking down to the floor i did love the look of hardwood floors. too bad that the floors were marred by the very old and dirty oriental rugs. it looked like they had not had a good cleaning in quite awhile. not only that but there were crumbs all over the carpets. our room did overlook the freeway. however the traffic noise was minimal and there was no noise of guests in other rooms or any hallway noises that i could detect. so i cannot blame noise on a bad night is sleep. the bed was a bit of a problem. while the king-sized bed in the bedroom wasnt horrible to sleep on it wasnt a comfortable bed. too close the the edge and the edge would just droop. i spent the night making sure that my two-year old stayed far from the edges. there was a pull-out sofa in the living room. we had to spend considerable effort pulling it out. when we did we noticed that there was one thin stained sheet to cover oneself and once positioned in the center of the mattress it became a cave (my husband is words). i have never seen a person literally engulfed by a mattress. the mattress was only usable once placed on the floor. the details in the room were similarly lacking. we had only one clean glass. after looking around we found another glass on top of the wardrobe filled with possible petrified goldfish (the kind that you eat). the bathtub had dirt and hair accumulated by the drain. the white bedspread on the king bed had multiple stains. it was disgusting. we would have left as soon as we arrived but we had arrived at the hotel late in the evening after a long plane ride and our son needed to sleep. we asked to check out the next day though we were scheduled for three nights. we were not notified that we would be reimbursed for the additional two nights until -- minutes before we needed to check out. i forgot a new jacket that i had just purchased (worth $---.--) in the closet in my haste to leave. when i went back the next day to get it they informed me that it had not been found. no one else had checked into the room since we left.',not_happy
id20463,' i had a great stay at the hotel indigo in january. the rooms and hotel itself are very clean simple comfortable and modern. i really liked the whole feel of it especially the hallways and how its all setup only a small amount of rooms on a floor not a straight hallway with doors all the way down on both sides.. all of the staff were extremely nice and accommodating. and the location was great you can walk everywhere but are out of the center of all the people and hub-bub so it is kind of a nice private escape. the rates are very reasonable too it was a great value. i would definitely stay there again.',happy
id20464,' we loved this resort so much we decided to come back again this year for a weekend. once again the service was excellent. last year we stayed in the casitas and this year we stayed in a standard room. very clean comfy roomy!!! we loved the pool area and ate a delicious breakfast at rico is. i love this resort and without a doubt we will be back next year!!!!',happy
id20465,' i consider myself a person who is easily satisfied and am looking for a bargain so when i booked this hotel for my wife and i and - kids i needed something close to fenway and i trusted the hojo name to be of suitable quality. boy was i wrong the location was very good super close to fenway and parking only $-- extra but this place is the worst place i have ever stayed in period. rm --- carpets vomit stained chair had filthy armrests (i would not sit in it). musty smell tub drain clogged must close in winter cause windows leak like crazy. cmon hojo dump this location or rebuild!',not_happy
id20466,' room was nice enough. smelled a bit like there might have been some smoking going on in the room at some point in the past but our noses adjusted to the smell soon enough and it wasnt obvious. when we left around -:--am the office sign said open but no one was there and the door was locked. we had to call the security guard to get everything taken care of.free wifi which was nice.',not_happy
id20467,' an excellent choice for business or pleasure! you cannot pick a better location. mica offers haute cuisine and the picturesque views from the hotel are lovely. walk to train farmers market restaurants galleries and more! lovely staff; lovely rooms. a little slice of an nyc village in philadelphia...... offers nice continental breakfast too.',happy
id20468,' this hotel should be one of the most exiting in hollywood - but the rooms are runned down. continental breakfast includes four pieces of burned white bread with butter and nothing else to the price of usd --. breakfast room at the ground floor is one of the hotel´s bars and looks like a night club which could be full of women who you pay for certain services in the night. one of the two hotel elevators has been down for three days - nothing happens. aircon not working good enough in the room - old aircon. disspointing stay in a hotel with the best location in central hollywood.',not_happy
id20469,' it was our first time there and surely not our last. arrived very early off the train and went there to drop off our luggage but to our surprise the room was already ! the rooftop bar ia certainly beautiful. the hospitality within the hotel superb ! i admireed the european breakfast but wished they had more healthy choices. perhaps a pan of scrambled eggs instead of all the pastries and rolls. too many carbs and not enough protein. wish there ahad been a coffe maker in the room too. see you all soon.',happy
id20470,' great location beautiful hotel. it is a five-minute walk from the american indian museum (our favorite!) and the air and space museum. nice up-to-date clean room bathroom and lobby. (a leak from the bathtub in the room above was reported to the front desk and quick fixed.) the in-house restaurants were a necessity as there are no other restaurants close by that are open in the evening. we appreciated the coupons for free starbucks coffee at the express deli and a free appetizer (we chose the delicious spicy grilled shrimp) in the restaurant. all the food was quite good and a mistake in the preparation of an order was quickly resolved and the price was discounted. our only real criticism: the rooftop pool is very small and it was incredibly crowded--to the point of pandamonium! it was full to capacity with overly rambuctious kids beach balls noodles etc. and the lifeguard didnt pay any attention. we took a quick dip and quickly departed after we and our small children got bunked in the head several times with flying balls etc. $-- parking is same price you pay elsewhere.',happy
id20471,' great experience overall. my husband and i were married at the bryant park grill and i stayed in the bryant park hotel the night before our wedding. we were in a very nice suite. everything in ny is always small but it was still great. the service was excellent and the rooms were very clean. the hotel staff took very good care of our guests and everyone enjoyed themselves. the bar downstairs was great for a drink before heading to bed to get ready for the big day. overall i would highly recommend staying there the next time you visit nyc.',happy
id20472,' we booked our one night stay in seattle through priceline - $--- for the night plus taxes etc. for that price we were extremely with our stay. there were a few issues though . . . our room was comfy and cozy and a bit small - it was an office that was converted to a guest room. we had a view of an ugly wall. but the beds were comfortable and clean and full of pillows!! my - year old son found a pill on the floor of the room and brought it to me. thank goodness he knew what to do and didnt try to eat it!! we mentioned it to the staff upon check out. the hotel clerk was clearly upset and very apologetic. when i also mentioned that our in room coffee machine didnt work - he bought us coffee and some milk for the kids. they probably should have done more since i think the pill thing was a huge problem. we had been traveling all week and gretting ready to catch a flight so i really was half asleep at checkout.',happy
id20473,' room was pleasant and surprisingly large for ny staff all efficient and helpful and constantly being cleaned. close to -th avenue shopping broadway times square empire state building all within a few blocks. drawbacks-it is right above grand central station and it is really busy..however there was not much noise on the --th floor. slightly disconcerting was the number of police partols with bomb sniffing dogs..and various kinds of obviously agents wondering around. however this was the week that the film scandal broke concerning the prophet and the terrible happenings in benghazi so i guess security levels were higher than normal. this is first time i visited ny in many years and it is surprising how much cleaner and friendlier nyc has become. i was really impressed. even cabbies were polite and could speak english police practically on every block corner..felt no threat at all. i probably would stay here again but might also might choose somewhere less busy',happy
id20474,' came to new york with my daughter for her --st birthday and could not have picked a better place to stay. free breakfast is always a bonus but to have free coffee tea and hot chocolate ---- as well that is just what you need after a bitter cold walk. would recommend this hotel for ease of walking around times square.',happy
id20475,' a seemingly attractive property...quite new and reasonably well appointed. it should be a great business hotel. but... let is address the built-in issues first. the traffic noise in the rooms in this hotel is completely unacceptable. ive stayed in lots of modern hotels right near busy highways but this is the first time ive ever had to resort to earplugs to overcome the traffic noise. my room was in the center of the floor so i would imagine that the rooms closer to i--- are even worse. the attempt to make the bathrooms modern includes sinks that are so shallow you cant wash your hands under the faucet without touching the basin. and in my room the choice in the sink was scalding hot or cold...no blend in between. and then there is what i can only hope was a one-time issue. as i prepared for bed on the first night of my stay i noticed a spot on the pillow...not necessarily a big deal. except when i pulled back the covers the bed sheet was full of hairs...not just one or two...enough to prove that someone had been sleeping in my bed. ick. to their credit management took action. though not quite as expeditiously as i might have hoped. the clearly flustered desk clerk first put my call on hold for several minutes before returning to say she was sending a colleague to inspect another room to be sure it was clean and ready for me to move to it. she called back a few minutes later to say she was sending her colleague with keys to the new room which arrived reasonably promptly along with a basic apology. and no offer to help me move my belongings. not even a coupon for a free drink. id rate the response b+.',not_happy
id20476,' clean comfortable room. great staff. windows that actually open! my only complaint is the fact that the restaurant is only open for breakfast. i know it is new york and there are restauranys everywhere but when i arrived it was pouring and the last thing that i wanted to do was go outin the rain.',happy
id20477,' the flatiron was very accommodating in many ways. i was allowed to check in early due to an early flight. after checkout they held on to our bags so we could still explore the city. joe was wonderful with offering tips on what to do & how to get there.the rooms were clean & modern. saturday nights were a little rowdy in front of the hotel but it is nyc. overall i would recommend this hotel.',happy
id20478,' the room was ok for the price. the room was a bit small and the hallways needed a good paint job. my boyfriend went down to the continental breakfast -- minutes before they were to close up but they already had. outside our window people were screaming at eachother at - am and when you are out till -:-- in the morning thats not something you want to deal with. even though i know that is out of the hotels hands. overall for the price it is a bed and a shower and that is all you really need when you are in new york city.',not_happy
id20479,' we had a guest over from europe a longtime family friend who lives just a few houses away from our home in budapest! our excitement was big so we tried to prepare everything for his long weekend in seattle. after thoroughly checking out several hotels and a bed and breakfast we chose hotel deca in the u-district where our friend would stay - nights. we even looked in the room we paid for and loved the view of mount rainier and the space needle! glitches happen especially in customer service so there was a glitch just when we arrived at hotel deca from the airport and checked our friend in. he had a splendid long weekend and has unforgettable memories from his visit to seattle; walking tasting smelling and staring at everything in pike place market enjoying the panorama view from columbia tower taking in everything from the old downtown buildings on pioneer square to the futuristic space needle walking around in the u-village and uwajimaya learning a lot about the history of boeing in the museum of flight resting a bit in the warm and sunny weather on eastlake and on the uw campus where rhododenrons were in full bloom. and i havent even said a word about the culinary impressions he had in seattle! this weekend is also unforgettable because of woody braden the manager at hotel deca who turned around the glitch into an easy and elegant solution with some generous problem-solving. thank you very much! we now know that our next guest to seattle will also stay in this pleasant modern but classic hotel!',happy
id20480,' ive stayed at the bryant park several times for business but this hotel is also a great choice for leisurely travel. the location is a couple of blocks from time square-theater district and within walking distance to all the major shops on -th avenue. the bedrooms and bathrooms are unusually large for new york. most of the hotels ive stayed at in new york do not have bathtubs so it was actually nice to have the option of a bath or shower here. the hotel restaurant and bar are a hot spot for new yorkers for cocktail hour and for renting out for private events. the staff ive encountered are very aware of the hip status of the hotel and can sometimes appear snobbish. however i have no specific complaints on the service i received and the other great things about the hotel more than make up for anyone at the front desk with a little attitude.',happy
id20481,' i really like kimpton hotels. the staff is always friendly rooms are clean and have nice decor and convenient locations. the harbor court is a real special place. the location is fantastic the staff is very special and everything is just a few steps away (restaurants bart buses ferry building embarcadero). they have a great gathering room overlooking the bay and serve free wine every evening. some rooms overlook the bay which have fantastic views. this is a nice boutique hotel. some of the rooms are on the small side. something like you would find in europe. however they are very clean and efficient. did i mention the staff is very friendly... you truly feel like a special guest when you stay at the harbor court!!!',happy
id20482,' good hotel for both business and pleasure. the rooms are ok sized with a huge comfortable bed and a new fresh bathroom. excellent location right by soho. a good selection of great restaurants close to the hotel.',happy
id20483,' me and my husband stayed at hotel -- at time square for five nights in the end of march -- and we where both very pleased! this smallquite cheap and cosy hotel is located right in the heat oft the time square and is a jackpot choise for those who visit ny for the first second third....time! the personal at the reception was very nice and helpful all the time! the normal size room on the sixth floor was small but much bigger than i was expecting after i had read the reviews here on tripadviser! the view was not the best a backyard but we did not fly over the atlantic just to sit in the hotelroom for six days the views we saw all around the city instead! the room was clean and wery quiet with a clean bathroom a working air conditioner and the bedlinen were changed every day! the bar downstairs was very popular among the locals and a good place to take a drink before a night on the town! the breakfast was very simpel (bagels coffe juice and sweet breads) and i longed for some fruites or vegetables (ex. tomatoes cucumber) to eat with the bagels. but the breakfast was free and that was a big plus! so thank you all at hotel -- we enjoyed our stay alot and the next time we come to ny we will chose this hotel again!',happy
id20484,' we stayed this week at the metro as part of a package tour from france. our travel agency aparently messed up our room reservation - we wanted a double and a twin. on arrival there was only - doubles available and the hotel was apparently full so nothing could be done. i dont think the people on reception tried particularly hard to find a solution. breakfast was basic but adequate (bagels toast yoghurt fruit and cereals tea coffee and fruit juices). the breakfast room gets very busy at peak times and really isnt big enough. there is construction noise next door - one morning it started at -.--. the rooms are very small and basic. the concierge was only interested if you wanted to book something expensive. the plus side is the location close to broadway macy is. madison square garden and the empire state building. a subway stop within -- meters of the hotel takes you every else easily. on balance the metro was a good choice but next time ill book direct to hopefully get the rooms we wanted.',happy
id20485,' did not upgrade for $-- but still had a room with view over railroad yards and bay. had requested no feathers due to allergies and they had thoughtfully put an air cleaner in the room. apart from that typical hilton no charm but efficient. walk to gaslight district not too bad but if you want to be close to restaurants etc there are better choices',not_happy
id20486,' i checked out on may --. the room rate for - nights was $---. they told me that they would take a witholding deposit of $-- a night but it would be released on check out. when i checked my bank account online i noticed the $--- charge pending but also an additional $--- pending. i rang the hotel immediately about it and they told me that it was usually procedure and the amount would be released within - days. i told thepersonthat those funds were being tied up in my account. i wasnt getting anywhere so i agreed to wait and see what happened in another day. the following day $--- of the $--- was taken off but i still had - charges for $---. i rang the hotel aain and they blamed it on my bank they took no responsibility and i found the woman at the hotel rude and unapologetic. it is now may - and the funds have still not been released. my wife and i have been on an overseas trip for - months around the world and we have never experienced this at any other hotel. i will not stay at any hyatt again. by the way the bathroom was tiny at this hotel just as an aside. protect yourself fo not stay at this hotel!',not_happy
id20487,' just a very good hotel - went with my husband as we remarkably had business in the city at the same time. got our business done ate some great food had good drink walked all over austin and had a little time to ourselves with a view of the capital. really pretty cool place.',happy
id20488,' walking distance to grand central station surrounded by great restaurants & bars. hotel was clean quiet and rooms were much larger than what i expected for nyc. in fact our room actually had its own private deck!',happy
id20489,' we chose the sf marriott cuz of the easy walk to the trade show and to host meetings w-partners and customers. if you need small meeting rooms with simple catering find another hotel. they only offer sleeping rooms with attached meeting suites unless you want a ballroom. coffee is $--- per gallon (so is tea!). sodas are $-.--ea. when they say youre only charged for what you drink it is a lie. we shopped at the local walgreen is for affordable snacks and drinks and used very few of their catered beverages (only used by our visitors). they charged us more that what we originally ordered couldnt tell us why and refused to do anything about it. the morning setup folks showed up late so catering wasnt ready at -am. when we reiterated the need for -:-- setup the next morning they showed up at -:-- and woke up our ceo. another time room service decided to add ice to the setup and made so much noise it stopped our meeting while she was escorted from the room. i asked for a handicap room for our guy in a wheelchair and they gave him a room with a step in shower even after i called and verified they had plenty of rooms with wheel in showers. several of our employees noticed their stuff had been rifled through. this hotel has had so much convention business it no longer knows anything about customer service. the sales staff doesnt know about its suites and they make it impossible to see the suites prior to your event....they wont even send pictures. they neglected to tell us the luxury suite (@$-- cheaper per nite) was much bigger than the marriott suite and had a half bath off the meeting area. always make sure the suite you have your major meetings in has a bathroom off it so the person in the sleeping room (in this case our ceo!) wont have to share a bathroom with all your visitors. had we been able to preview the rooms we would have caught this faux pas. it is a good thing our ceo is flexible and understanding! the sales staff is never around to help. only the gal at the sales front desk really exists. i sent an email to the gm of the hotel with all the problems (oh yes there are more!) and have yet to hear a peep from him. we are a small company and we didnt ask for much...just a couple of nice rooms to meet with customers and some beverage catering. what a nightmare! next year we will be at a much smaller hotel that appreciates our business. i recommend you do too!',not_happy
id20490,' we stayed here for three nights and were very with our choice. the hotel is in a great location within easy walking distance to union square and north beach. probably the friendliest hotel staff and best service ive ever had.',happy
id20491,' as others have said this is a great little place within a few blocks of the fisherman is wharf area. it is clean and well kept and the staff were very good. noah at the front desk was very informative and up on the weather around the bay area as well. we stayed here two different nights in one week before and after our travels into wine country and were very satisfied. we chose the columbus motor inn rather than some possibly bigger named places because of the price but more for the assurance that we would have a parking space at our hotel and not have to search the downtown streets for parking or pay some outrageous fee to park after we already were paying the hotel. what a great decision as parking was a real pita in the city everywhere. if you could find parking on the streets most of it was metered and some questionable. if you were lucky to find a safe looking garage it was expensive. on the wharf they wanted $- per hour so we just walked from the hotel! factor that into your decision. the rooms were comfortable and the flat-screen tv was nice as well. ill make this one of my favorite places for certain! ill post a picture taken from our room looking down columbus toward the pyramid and the coit tower.',happy
id20492,' my -yo daughter and i stayed at the royalton the weekend of april --th and we had a wonderful time. the front desk staff were incredibly warm welcoming and attentive-- i was very impressed especially since i would guess that we are not their usual clientele. (let is just say i didnt see very many kindergarteners in the lobby.) they even sent my daughter a welcome note along with milk and warm chocolate chip cookies straight out of the oven minutes after we arrived! talk about service-- i was completely floored and my daughter felt like a million bucks. how can you not love a trip to nyc after a start like that? the location in midtown was great-- i hate being in times square because it is such a zoo but it was fun to be able to walk over there one night to check out the action. we also were easily able to walk to rockefeller center and the central park zoo and riding the subway was a breeze to get to the american museum of natural history. the room was small but chic. we were very comfortable and it was so nice to go back to a comfortable and soothing room after the end of long and busy days traipsing around the city. we had a terrific time and i am so glad we stayed at the royalton! couldnt be happier with our choice. (separately i have to say that i will definitely add this to my list of choice hotels for business for the same reasons. the bar looking interesting and inviting but not too crazy which i prefer when i am on a business trip-- who needs thumping bass downstairs (a la the w) when you just have to get up early for a meeting the next morning?) great spot all around. highly recommend.',happy
id20493,' this hotel is a tip couldve cried when we got to our room after a hours wait in a queue to check in the bathroom smelt of urine (had got under the flooring) there was a hole in the bath the bath had been painted in what looked like gloss paint! the carpets were sticky and dirty the paintwork was all peelong and had never been rubbed down just painted over and over over the years you could cup your hands and run along the skirting coming up with handfuls of accumulated filth. the air-con was hanging off the wall and made a banging sound ---- the furniture was from the ---- is the bed was as hard as nails but overall the place was filthy we changed rooms and the second one was just the same. we rung around other hotels but as it was -th of july week everything was booked so we were stuck!! i always thought the americans were picky but they did not seem to mind the squalour of this place although it is centrally located close to all sightseeing and attractions i would not recommend it to anyone im not posh by any means but this place was squalid you had to wear shoes in the rooms as the floors were sticky dont even look under or behind the beds youd be sick they smelt horrid damp and of urine the bedlinnen had cigarette burns in it. dont be fooled by the website pictures the rooms are nothing like it shows when we complaine dthey did not bat an eyelid and told us all the rooms were the same and if we wanted to check out wed get a full refund off our holiday company you could tell they dealt with these complaints all the time i took --- is of photo is of new york but not one of the interior of this hotel as it was so disgusting and such a let down. i travelled there with my niece as a surprise for her --th birthday and this place was absymal and such a let down to what was supposed to be a great week. i would never stay there again.',not_happy
id20494,' travelled here for business. the facilities were very good. the room was spacious and the bathroom was modern and spotless. the staff was very attentive. there is a fitness room with decent equipment and a jogging track. the hot breakfast buffet at the restaurant was excellent with good health food options. my only complaint was that the beds were hard and pillows were thin. i checked rates at several local hotels and for the quality and size of the rooms this is a good value. many of my colleagues paid the same price for smaller spartan rooms at the holiday inn so i was very pleased with the value.',happy
id20495,' we stayed at the comfort inn on the night of the -- september ----- that night will long be remembered for all the wrong reasons. my husband and i spent the entire night awake due to a malfunctioning of the lifts. throughout the night we had to listen to a banging whirring sound coming from the lift well as something had broken. even with earplugs i could not block out the noise and tossed and turned for hours trying to block out the noise which came every minute or so- it was like when one is forced to listen to a loud dripping tap for hours - torture when on is tired and desperately wanting to sleep. finally at -am i got up and wrote emails as i knew sleep was not to be . the staff were very apologetic and said the engineers were working on the probem. the following day the first on a tour we were starting was spoilt as we were all tired - many others on the tour had had a smiliarly terrible night . i know that it was just an unfortunate event but i feel management should have reimbursed us the nights accommodation. the comfort inn certainly did not live up to its name.',not_happy
id20496,' we stayed at the avenue chicago the weekend of sept. --. when we arrived the hotel manager was in the lobby and greeted us asking how we were. we replied that we were tired due to some delays with amtrak. without being asked she offered us a larger upgraded room for no additional charge. i was impressed that she would offer without being asked to but found it to be a welcome upgrade. we got to our room and were pleasantly surprised. the room was decorated very contemporary and had a very nice leather couch and large desk and leather chair. the bed a king size pillowtop was so cushy and comfy. it was absolute heaven!! the upscale linens and feather pillows and down comforter were sublime. the bathroom was also very nicely appointed with marble countertops and travertine tiled shower. we almost didnt want to leave our room it was just that nice. hotel is in a great location and within walking distance to any and every thing you could imagine. we will definatley stay at the avenue again if we ever visit chicago again. i would highly recommend it.',happy
id20497,' we stayed at this hotel as part of our honeymoon vacation. we had never visited san diego before and opted a hotel in the center of town. the sofia is in a great location! close to -th and -th streets which have ---s of restaurants to choose from. its also close to a great mall if you are looking to do a little shopping. the hotel itself was clean and looked well kept. the staff were friendly and actually looked like they wanted to help! the rooms were pretty small compared to other places i have stayed but they were tidy well kept and modern. this was the only downside to the hotel actually. they offered free internet in the reception as well a great restaurant-bar. we would stay at the sofia again!',happy
id20498,' we spent one night at the chancellor hotel and had a great experience. the rooms were small but very clean and well maintained. the fact that you could actually take a bath and soak was a bonus after a late night on the town. most hotel bath tubs arent very deep this one was perfect. the room decor was fresh and modern and the furnishings in good shape. my only complaint was our too-soft mattress and my sore back in the morning. the front desk told me if we were staying longer they could have added something to our mattress that would have made it firmer (next time!). breakfast was a good value and very tasty. the bellmen were very helpful and everyone we dealt with provided excellent service. we normally stay at the hyatt on the embarcadero but for the price and overall great experience well definitely stay here again.',happy
id20499,' i stayed here with my kids ages -&-. the indoor pool is heated (actually warm!) so they were . the room was impecable though small ( i got a really good deal by using hotwire.com... i didnt know i was chosing this hotel until after it was booked). the location couldnt be better:right downtown and just a few minutes to walk to get any public transport. we stayed on the --th floor room --- and it was quiet as could be (not streetside). i had stayed here before without the kids and both times had no complaints whatsoever.',happy
id20500,' you know how the fbi blasted obnoxious music into the branch davidion compound in waco as a form of psychological torture... well that is basically the crown plaza metro. i arrived on a saturday and had a presentation on sunday an important presentation. i took my family with as we only live - hours away and the drive would be a good get-away for them while i was at my meeting. my daughter is -. she is allergic to smoke so we got a non smoking room. by about - a.m. our room was filled with cigarette smoke and her eyes were puffy and she was sneezing incessantly. at --:-- a.m. the neighbors in a room separated by a connecting door started having a frat party and brought a stereo with a substantial woofer and started playing --- bpm dance music all night. at - a.m. - a.m. - a.m. and - a.m. we called the operator and requested they put a stop to the loud music and smoking to no avail. the trucks whizzing by on the interstate were very loud but a welcome disruption from the terrible dance music shaking our walls. we eventually opened the balcony so my daughter could breath and were up all night. im a private contractor and the parking and hotel room cost over $--- dollars for a one night stay. we would have gotten more rest sleeping in our car in a parking garage. ive had better experiences at the motel -. if you being kept awake all night and psychologically tortured stay here.',not_happy
id20501,' the service in this hotels was excellent and i like the idea of feeding the fish all the time',happy
id20502,' just returned from a business trip to los angeles and stayed at the omni hotel. terrific restaurant noe on site third floor worth checking out. the buffet breakfast for $---person is a real bargain compared to many hotels around the world. an onsite omlet station homemade bread including various gluten free options berries fresh fruit cheese and many other options. what i enjoyed the most was the outstanding service by the concierge and bell staff. always eager to assist very friendly and going out of their way to to provide very good service. the hotel is removed from some of the more hectic parts of la so you can relax after a busy day of sales calls. it is located right at the contemporary museum of art and a block from the new disney concert hall. also border grill an excellent mexican restaurant is a short cab ride away. the omni also offers a complimentary car shuttle within a certain distance of the hotel which is helpful. do check out this hotel for its location large rooms and great service.',happy
id20503,' i really dont know where to start but i think ill start here....i actually has been working in the hospitality industry for - yrs i know the behind the scene part of a hotel as well as staying as a guest. from the moment i walked in the doors every staff member has provided me with superb service. the front desk staff was excellent with checking me in earlier than the posted check in time. the breakfast and the dinner reception.....priceless!!! the business center was open -- hrs. with everything possible that you may need. i didnt get a chance to use the pool-fitness center but will next time. i do recommend getting a room facing south or a corner room due to the variety of city views offered from those rooms. overall my experience was excellent and i will stay in the near future.',happy
id20504,' when i arrived at the hotel there was a problem with the room and the staff made it right immediately!!! the room was wonderful and the hotel is located near everything. i would recommend this hotel to anyone visiting downtown dallas. try to get one of the executive rooms. it was well worth it.',happy
id20505,' the building is exterior is nothing to marvel at but the interior certainly is! this place rocks. the room was spacious and well decorated. the lighting in the bathroom was perfect. the pool was very cool and if you want to stay somewhere that will let you have easy access to santa monica westwood and beverly hills this hotel is a great place to stay. i did not find the parking fee ($-- a night) to be completely unreasonable but i went in and out several times during my stay. the walls could be thicker but that is true of many hotels. i would stay here again in a heartbeat especially at the rate of $--- a night i secured on priceline. beware that the gym costs $-- a day if you want to use it. seems like the nicer the property the more you get nickeled and dimed but such is life.',happy
id20506,' we pick this hotel as it was relatively cheap for this time of year.the hotel staff were extremely friendly and helpful .the hotel offer free breakfast muffin coffee and juice but its a joke .hotel is in good locations for restaurant shopping and club .bed thing is parking .parking is very very limited .if hotel parking lot is full you have to park on street but you have to very care full because there is street cleaning then you cant able to park .the front desk staff omar can help you where to park your car . i park my car - days out side . location is very safe .room light is very deam they need to put more light . we come back agian because of hotel location and helpful staff !!!!',happy
id20507,' very nice restaurant inside and the doubletree is nicely located close to the airport (not too noisy considering the location). nice amenities also include high speed internet access and workout facilities. clean rooms and nice people as well.',happy
id20508,' staff were friendly & helpful but rooms were very small & really needing updating. bathroom not even passable for hygiene stains in tub that looked rather disgusting no bathroom fan & very small for executive queen. this hotel is very central for downtown but there are others in same price range that give you more for your money. would i stay there again? probably not.',not_happy
id20509,' the location and service were great. we highly recommend staying here.',happy
id20510,' this was my -nd stay at the metro. a superb visit for my husbands --th. excellent on all counts location cleanliness staff and rooms. the staff were always giving their valuable advice and when available discount tickets to attractions. i was recommended the metro - year ago and only stayed briefly but couldnt wait to return. fantastic.',happy
id20511,' got very cheap rate on priceline.com (around $--). room quite big with comfy bed. bathroom small and tiles peeling a little. only problem was on last night it rained early morning and water leaked through the roof into the room and woke us at -am. great location. for the price was good.',not_happy
id20512,' i stayed at the microtel inn charlotte airport for one night from oct.-----. the hotes is your typical chain-motel with all the amanities you need for one night before or after a flight (i would probably look for a more central hotel for two or more nights in the area!). my room was smallish but very clean tons of tv channels (including hbo!) and the hotelstaff was super helpful and friendly! and since parking breakfast and wifi (also in room) are for free the hotel is a very good deal for the price of $-- (€--) for the night!',not_happy
id20513,' we really enjoyed our stay again at the st regis in dc. the main reason was due to the hospitality of the front desk especially daniel linnemann. we were not totally satisfied with the first room we were given and daniel handled it very professionally and was able to put us in a room that satisfied all our expectations. he always checked with us during our stay in order to make sure we were having a great time. his personal attention really made our visit very special.',happy
id20514,' i chose this hotel mainly for the location it is easy walking distance to large shopping center theatres grauman is chinese theatre etc. the hotel is older but kept clean and the staff are very friendly and helpful. the staff even moved our car to the parking lot so we would not get a ticket free parking was included. breakfast is muffins croissants juice yogurt and is included. they gave us a room with a kitchen but we were only there for - night so did not really need it would have been handy if we were there longer. there is free wifi',happy
id20515,' excellent experience and rooms with an ideal location. try their restaurant as it is one of the best in indy (according the locals). lots of charm and period ambiance. i am a very frequent traveler to the point now when i check in to a mariott i get confused about what city im in. i like boutiques and hip hotels now if they are reasonable. this is a good find.',happy
id20516,' stayed here for - nights to visit san diego. the hotel was very busy and car parking was a challenge. the room was large and a bit dated but had everything that you would need. the microwave was an added bonus as there is no breakfast included at this hotel. the location was good for access into san diego and was close by the shops and restaurants. check in was quick and efficient.',not_happy
id20517,' nice room new furniture good breakfast. the location is also great for exploring the financial district battery park south street seaport and historic stone street. the only real downside is the extreemly slow elevator service. there just arent enough elevators for the number of floors so you might be waiting a while to get up or down at busy times of the day or night. otherwise we were very with the hotel. great quick service too.',happy
id20518,' we stayed for one night in order to attend the joffrey ballet. while the hotel was fine for this purpose we would probably not choose to stay there for a more lengthy vacation. the room was on the small side did not have a table and the only chair was a desk chair. the room seemed to be intended for a solo business traveler as opposed to a couple on vacation. the ritz is located in water tower place so it is very convenient to shopping. we had booked a package which included dinner and breakfast. dinner was just okay while breakfast was very good. check-in and check-out were handled quickly and without problems. the staff we encountered were friendly and helpful.',happy
id20519,' my wife and i stayed at hotel rex tacking on a few days to a business trip i had to the bay area. basically from reading the hotel website and reviews here i can just confirm that hotel rex is as advertised - very friendly and helpful staff (not stuffy or pushy in any way); rooms are not huge but comfortable clean and stylish. the location is great - near trolley and bus lines walking distance to union square shopping restaurants and bars. of course the lobby- bar is a great place to hang out and enjoy the nightly wine reception. overall just a cool reasonably priced hotel in the heart of san francisco. if-when we return i would stay at the rex again or maybe try another of the joie de vivre hotels.',happy
id20520,' the hotel is very average. location is pretty good. the hotel is clean. the bed isnt all that comfortable. i prefer to have thicker blankets more fluffy. but it is okay. the hotel restaurant food is okay. not great selection. service isnt consistent. front desk staff was helpful. nothing exceptionally good about this hotel. nothing that bad. good for business. wired internet not wireless so that might be inconvenient.',not_happy
id20521,' attended two conventions at this hotel this summer. the rooms are nice and clean conference facilities very nice and staff excellent. the big bar is a nice gathering spot if you dont want to venture out but the hotel is close to lots of great restaurants.',happy
id20522,' after reading the reviews i had decent expectations of this hotel. night -. first night (room --- or ---) - actually downgraded (and lied to as they said it was the room we booked). we had booked a king suite with city view (and i have the documentation to prove it) but instead received a twin double with a hill view. the room was extremely run down and the sheets were covered in blood stains and upon complaining we were given new sheets which we had to change ourselves. after a bit of hounding the night manager admitted wed been given the wrong room. he said our real room wasnt available but promised to move us to the correct room the next day saying wed get full compensation for the lost night. night - & - upon return from a day out (which was blighted by the worry about the room move) we were told theyd successfully moved us. we got into the room (i think --- or ---) and this time it was a king bed but not a suite. i rang the manager who said the the room type we actually booked was in no fit state to be occupied and that actually it was very difficult to correctly describe the rooms they had available on the websites they sold through. they said theyd decided that giving us a king bed and a city view should be enough. it was a filthy battered room with a fridge that looked like it had been chewed and spat out by king kong and a bathroom which provided a stable home for a lively parade of ants. this room was also located very near to a japanese restaurant which seemed to have some nice outdoor space. unfortunately that meant that we had loud music and other general noise playing into the room until around --.--pm. it was the last but one evening of our holiday and too late to move. the manager confirmed the room was cheaper than than the one id originally booked and we eventually agreed suitable compensation was a --% discount on my original payment for nights -&- (on top on a full reimbursement for the first night). despite our agreement the refund ive received so far was about --- of what was promised. the - star is because i cant give lower and covers the free snacks and swimming pool.',not_happy
id20523,' having been to new york a number of times i wanted to be in a different neighbourhood and to have a self catering option. this hotel was fantastic. the room was huge with a massive bed and sofa sitting area. there was also a small kitchen with a fridge hob and sink and a good sized bathroom. it was exactly what i wanted. the neighbourhood is great. it is residential and off the tourist trail so you get to experience native new yorker life. also a walk up -nd or -rd avenue brings you to interesting local shops. it is also just two blocks to central park and museum mile. i will absolutely stay here next time i go.',happy
id20524,' i was here flying in from an international location with a big suitcase. regular check in is - pm while i landed at - am. they have a locker room which took my suitcase and left me without a worry. the lobby mgr promised me a room by noon and i did get it. next morning i checked out at -- am - but they were so nice to store my luggage until - pm! in new york this a big deal as you dont want to get stuck with a big bag and not be able to walk around. the room was small - about --x-- but clean and efficient. old east european immigrants are the backbone of the housekeeping staff and do a great job. net net a good experience',not_happy
id20525,' nice hotel freindly staff that were very helpful. rooms a little on the smallish size but certainly acceptable. great bed very comfortable. easy access on and off the freeway. close to china town and the stadiums.',happy
id20526,' this is a huge hotel. i stayed here for a conference (the biggest one philly has ever hosted about ----- people). the hotel is great for conferences because it is attached to the convention center. if you stay here - try to get a room in the deluxe tower which is where i stayed. the rooms are much larger and the tower connects to the conv. cntr and the mall. the hotel room itself was just ok; the bed was not that great it was not one of the new soft lush beds they are putting in all of the hotels of this caliber. others told me their rooms were also very small. there are also no refrigs. or mini-bars in the rooms. the room was clean but housekeeping would forget to refill things - like the coffee (not good). they have lots of good channels nice when you are there for a while. room service was good but pricey. the hotel is nearby a mall and the amish-local market and within walking distance to chinatown. the customer service was good at the hotel but honestly as a meeting planner myself i could tell the entire city was just not prepared for a meeting our size - the service may have been even better at other times. i and others from around the u.s. did not find most of the customer service workers in downtown philly. (cashiers waitresses other service staff) to be that friendly or hospitable.',not_happy
id20527,' my husband and i stayed at the drake as we were in chicago for health reasons and the drake offered a reduced rate. we figured we would take that opportunity to enjoy this legendary hotel. while the lobby bar and ballroom are all elegant well maintained and beautiful our room wasnt exactly the same quality. the room size was massive but there wasnt a whole lot of furniture so there was just a lot of strange empty space. our room was about -- feet from a residential building (alley facing) and we could see into people is apartments and they into our room. that wasnt a big deal but it caused the room to be dark and gloomy. the window was inoperable and we found our room to be quite stuffy. the bed was moderately comfortable but the pillows were too soft for my husband and there werent alternatives. i have severe rheumatoid arthritis and felt very sore after sleeping in the bed. the bathroom was awkward and outdated. the toilet was strange-very very old and it was literally two inches from the tub! there was no vanity space and no place to put make-up brushes products etc. overall the storage in the room was very poor. i just left everything in my suitcase as there was no other place to put stuff. the tv was barely usable. thru must have the wrong cables for an hd tv as everything we tried to watch had squiggles all over the screen. our clock radio was broken so there was no entertainment in the room. the one great thing at the drake is the gym. if you like to workout on vacation youll be impressed by this gym facility!! it was awesome. too bad the rest of the hotel isnt as great. valet parking is $-- a day so take that into account for overall cost.',not_happy
id20528,' i could not be more dissapointed! ou room was so outdated i could not believe it! we had room ------ and the floor was uneven the bathroomtowel rack was holding on for dear life. our oom looked like it has not been remodled or touched since they originally built the hotel. the staff is great but i will never book a night at this hotel again!',not_happy
id20529,' we only stayed for one night in the flatotel cause the hotel we booked was full. the room was fine bed was great and bathroom fine all clean. we stayed at the --th floor and they could do something about the elevator: the walls arent fixed so you can see the isolation. greatest advantage for us was the free wifi which we didnt have in the hotel we originally booked. the staff is friendly and the lobby lookes nice. we didnt used the breakfast option as we didnt booked it. we also didnt make use of the location of the hotel since we only stayed one night and arrived at --pm on the day we had been in the airplane for -- hours. we slept like babies!',happy
id20530,' stayed at this hotel in september the hotel is ok i suppose i did not find any problems with cleanliness the room was cleaned every day.. but there was some issues i did not like.. first of all if your a light sleeper find somewhere else to stay or wear ear plugs.. because if you get a room which faces the road youll be kept up all night by the --hour - day a week taxi garage!!! and it does not matter what time of night it is they will use power tools and panel beat panels on yellow cabs all night long.. as well as shouting across the street to one another at -am! if you get a room on the back side of the hotel then you have the massive construction site to look at and they get to work very early! also with loud power tools and machinery! and if neither of those will wake you the amtrack train will at -am blasting his horn constantly as he goes underneath the hotel in the tunnel! which in a way is good as if you leave for breakfast downstairs any later than -:--am then you will have to stand around and wait for a seat. the breakfast room if you can call it that was soooo small there was just a handfull of seats to sit prob a hotel that can have --- guests so standing around waiting for someone to finish their breakfast and leave really put me in a bad mood for the day and when you get to a seat and choose your breakfast there is not much to choose from. being british we are not used to a chocolate muffin or a cake for breakfast! also grab a yogurt if you can as when there is none left they wont restock was told by a rude chinese man that there wont be no more till tomorrow! they have a waffle maker which to be honest was the best bit of breakfast i had i had to make it myself but at least it was food unlike the dodgy powdered eggs they had there! also i recommend that you double check the price you pay at the end of your stay as we was over charged but did not realise till we got back home to the uk and saw our credit card bill a extra £--- was taken! one good point the wifi is free and had a good signal in the rooms and downstairs in the lobby',not_happy
id20531,' i would give a -.- star rating but not able to choose :) the biggest perk of this hotel is that it is just around the corner from the dupont circle metro stop. there are a number of places to eat (casual and upscale) that are within a - minute walk. staff was very friendly and helpful. flight got in at --- am not sure if we were going to be able to check in early. front desk clerk wanda told us that our room was not ready but did switch us to another room so we could check in!!! we had our niece from virginia stay with us for - nights. we did not know until - pm the first night that she was going to make it. i called down for a roll-away and it was brought to us -- minutes later...with no charge on the bill!!! we went to the business center to print a coupon out and was told that the printers were not working so an employee took us to the computer in the lobby and told us that we could use to print. the only negative thing is that our room was kinda small and the hotel is in need of some upgrading but we were not there to stay in our room all day!!! great place to stay if you are there for taking in all of the sights!!!!',happy
id20532,' the muse has all three if you are looking for a smaller hotel close to times square and the theater district. the rooms are a nice size for new york and properly furnished with a good bed. coffee is available each day in the lobby and there is a wine reception from --- each evening. nios restaurant has a very nice prix-fixe menu for before the theater. service is good and friendly so you should enjoy your stay. we did.',happy
id20533,' stayed one night while in philly in feb. house was very nice. furniture and decor in room was really nice gave that old but charming feel. very romantic. would stay again. very clean. only thing i noticed was when people were in the hallway we could hear them talking as if in our room which made us wonder if they could hear us talking. being a historic building though this may be expected. breakfast set up was nice in the morning. no decaf coffee out probaly could of asked but was in a hurry. got hot chocolate instead :) gentleman working the front desk was very charming and helpful.',happy
id20534,' i have just returned from a wonderful --night stay at the qt with my girlfriend. i had booked an f class room but prior to arriving i emailed the hotel and explained that my girlfriend had been travelling for the last - months and we were meeting up in new york and i wanted to book a meal for us both. they recommended a trendy tapas bar (sortie) and booked it upgraded our room and also arranged for flowers to greet her arrival!! the hotel itself is very hip breakfast was great croissants bagels cereal juice fruit etc just what u need before a day of sight seeing. i used the pool-sauna-steam room a couple of times n it was always empty. bar was also good with friendly bar-staff. staff on the desk were always helpful and nothing was too much trouble. location is great literally -- yards from times square. as for new york itself it is my second time here and i cant wait to go back. i would definately stay here again. a side note if u do visit ny i would definately recommend going up the top of the rock (rockefeller) as opposed to the empire state it is (slightly) cheaper much better views of central park plus u get a view of the empire state and the whole experience is more polished. conclusion if you want a hip inexpensive friendly midtown hotel then i cant think of anywhere better.',happy
id20535,' tom at the front desk could tell wed had a hectic trip and was very empathetic. he was able to upgrade our room and even had my husband is favorite beer delivered to the room. no other person has even been this sensitive and accomodating - hat is off to tom!! he went above and beyond and we very much appreciate his customer-oriented focus.',happy
id20536,' i wasnt sure about this hotel after reading the reviews so i booked for two nights although i would be in philly for nine nights. the staff were pleasant and the location is central to every attraction that you would like to visit. arch street itself though is a bit rough to be polite. i was on the -th floor but could still here noisy passers by each night. my room was a good size with a king size bed fridge and microwave for $--- per night. the bathroom basin was my main issue. the stopper was broken so you have to lift it a few millimetres to let the water out. quite annoying but worse was to come. after brushing my teeth i decided to lift the stopper out about an inch so that the water could run out freely. i made the mistake of looking under the stopper. the grime. ugh. the sight stuck with me the next day and i strolled the surrounding streets market chestnut and walnut only to find that there were quite a few hotels in the same area. on the map that i had looked at before leaving london they looked much further apart. i checked into the loews on market st for two nights and liked it so much that i extended and stayed for seven nights in total. it is less than - mins walk from the hilton. the marriott is across the road. all in all the hilton was adequate for a three star hotel but not the sort of place for an extended stay. one or two nights would be fine but if you are not on a budget i would opt for somewhere else. oh one good thing about the hilton was that you could use the business centre i.e use one of three laptops and access the internet without paying any further fees. the loews charges $-- for -- mins. there is a free library about -- mins walk that allows you to access the internet for free for half hour. very useful.',not_happy
id20537,' i did my researched and found park central at - nights $----.--. checking in.. omg!! the rooms are old and need serious upgrades. had a problem with the first room. so they moved us to a room across the hall from the maids service closet. between the earlier morning noise and other stuff. i must say it was a terrible stay…thinking back it was a waste of my vacation i will never get back. i think motel - would have been better. seriously….consider staying somewhere else.',not_happy
id20538,' the rooms were old outdated and filthy. water damaged walls no iron or hanging rod in the closet. there was a strong unpleasant odor in the room. there was a one inch gap under the door that let in light and noise from the hallway. all this for $---- night. i would have been better off sleeping in my car. i was scheduled to stay - nights but changed hotels after the first night.',not_happy
id20539,' i stayed here for a business trip. not what i expected. the room was small had a very noisy ac and everything looked like an old motel room with superficial renovations. the hotel had only one restaurant with a limited menu (especially for vegetarians) and a very slow service. the hotel smelled bad after each summer rain shower as if the sewer system couldnt handle the extra water. the location is great right at the rock creek trail ideal for running in the morning. would probably not stay here again. there is a mariott right up the street.',not_happy
id20540,' i have just returned from a four night stay at la quinta manhatten with two friends. if you want a relatively cheap hotel which you arent going to be spending too much time in this is a good option. the best things about la quinta manhatten are the location (a stones throw from the empire state building and macy is) and the rooftop bar which has friendly and helpful staff. it is a good value for money hotel but you really do get what you pay for. our room was clean but small with no wardrobe space which wasnt ideal for three girls who were in manhatten to shop! the lift is possibly the slowest ive ever used. the outside noise wasnt great but is only to be expected when staying in the middle of the city. on our last day we left our suitcases with an extremely helpful bellman so we could enjoy our last day. on our return in the afternoon another bellman was on duty. when we asked for our suitacases so we could pack the shopping we had bought before going out again he informed us that he wasnt there to be passing suitcases backwards and forwards . it seems we were cutting in to his standing around doing nothing time . he was extremely rude and even shouted over the top of me when i went to speak to the manager to complain. this isnt something i have ever experienced in any other hotel in the world and is not acceptable. i would return to la quinta manhatten and hope that in future they employ people who wish to assist their guests not argue with them.',not_happy
id20541,' stayed for - week good service and good location at a great price. some noice from trains and street traffic. close to marina downtown busses and trains.',not_happy
id20542,' i have stayed for three weeks at the w and i have somehow mixed feelings about it. some things were quite disappointing for a hotel in this category. upon arrival late at night my husband and i were asked if we preferred a king size bed or two separate beds. we opted for the king size of course only to find out the following morning that the room faced a very narrow shaft and was so dark that you couldnt tell if it was day or night. in the morning you couldnt see anything without turning the lights on. you couldnt even see the sky as the window doesnt really open and is frosted. also the layout of the room is odd because the bathroom is huge and yet there is no bathtub and the actual bedroom is pretty small. we resisted a couple of days and then asked to change room so we moved to a room with double beds that had a nice big window and a view of the treasury. i would have appreciated if the staff at check-in had explained to us the difference between the king-bed room (basically no-window) and the double room especially considering that we would stay for three weeks whereas i clearly had the impression that she tried to get rid of the super dark room first and see how it went. another disappointment was that at least four times during my stay i came back in the afternoon to my room and it hadnt been cleaned yet. (and i have heard other guests in the elevator complaining about the same thing) other hotels in that category have a way of finding out when a guest leaves her room so housekeeping goes right away and services the room. as for the staff my experience was that the staff at the front door and concierge was nice but the waitress i had at the rooftop bar was really unfriendly and snooty. since i have read other reviewers complaining about the same thing this is clearly an issue that the hotel should face. finally on our last day we asked if we could check out late as our flight was at --.-- pm. we were told it was not possible because the hotel was at full capacity and the room had to be prepared for the new guest. fair enough until another staff jumps in and says that if we agree to pay half of the daily rate we can stay until -pm. uhm so what happens to the new guests? do they wait until - pm for the room to be ready? again i had the impression they were lying. dining: we had breakfast one day at the j&g steakhouse and i am sorry to say that the continental buffet is simply ridiculous. it consists of one basket of pastries one of granola plus yogurt. honestly while the muffin i had was really good the variety of offerings is shocking for a continental buffet in such a restaurant. again it cant stand up to the competition. among the things i liked: -) the beds are really comfortable and linens are of excellent quality; -) bliss toiletries are great; -) i had problems with my internet connection (which by the way is --.--$ per day) and the external support team was nice and helpful',not_happy
id20543,' wow the front desk! i have never stayed in a hotel with a more checked out rude and totally unavailable staff. it blew me away. i had some friends who live in san diego meet me at the hotel for dinner and they couldnt believe how they were treated even as visitors. it was so bizarre that we couldnt stop talking about it at dinner. the room while very small was clean (could use some better amenities it had a mini fridge but no coffee maker) but i couldnt lock the door! it took us - minutes to lock the door from the outside. i never said anything to the front desk because...why bother just checking in was abuse enough! we ate at an awful (and overpriced) restaurant called zagarella down the street. thank god for wine and a good sense of humor because thats what saved the evening from disaster. i am in the hospitality business as are my friends and because of the front desk i would not recommend this hotel to anyone. it really was that bad.',not_happy
id20544,' looking at some of the reviews of this hotel i am wondering if i stayed at a different hotel. the rooms are spotless and the beds are clean. the bathroom is small but is entirely functional. the location is fantastic (--m from the arlington metro station) and the staff friendly and helpful. the room service food wasnt fantastic but there are a number of places around.',happy
id20545,' the hotel is location is amazing! it is about a -- minute walk to times square and - minute walk to central park! the hotel staff was very accommodating and even gave us an upgrade! the decor is very chic and modern. my only complaint is that the nightclub on the main floor got too noisy during the weekends. it was unpleasant to have to yell across the front desk to talk to the receptionist but once you got up to your room it was fairly quiet. the room is a bit small but it was to be expected since it is located in middle of manhattan!',happy
id20546,' all was well - aside from the free shuttle service from the airport. if your definition of free is multiple calls to check the status and a -- minute wait then your expectations will be met.',not_happy
id20547,' traveling this time with our two small dogs we needed a pet friendly place and we also wanted to be close to the harbor area. rejected one place for being really pricy with mixed reviews. found this. in an old refurbished building with very very high ceilings. not a nice part of town in spite of proximity to the harbor: street persons asleep on benches virtually outside of the hotel at night. not threatening just unsettling when panhandled which happened to us twice. but the hotel itself was an island of safety: enclosed parking very attentive staff. very modern. dog floor was on floor one. our room was as we requested close to a back (keyed) entrance. room was as high to ceilings as it was big in other dimensions (also big.) however when we came in there was: (-.) a large modern king bed; (-.) a large -- something inch flat screen hdtv attached to the wall; (-.) one desk chair; in front of (-.) one relatively small desk. that was it. to the right of the bed as one faced that wall was perhaps --- ft. squared of nothing except bare carpeted floor. exec. king but no refrigerator. etc. i walked to the front desk and asked glenn (who should get a medal) for a fridge and another chair. no problem he said. both came almost immediately -- the fridge from ? and the chair wheeled in from -- yes -- the lobby! still felt like living in a (very) spacious tomb but it was a bit better. the wife -- who likes things stark and uncluttered -- loved it. the dogs did not care: both small they get to sleep on the big comfortable king bed anyway. i felt like something out of a sci-fi movie in which my soul was being sucked away by very clean blacks grays whites and nothing. so why did this a very good rating? because it was very very clean -- sterile. because the desk service was spectacularly helpful -- thank you glenn. and because i think that the management will at some point adequately furnish this property -- they are clearly trying.',happy
id20548,' great space; great location on a quiet residential street; helpful staff; excellent on-site resturant. oh and it is pet friendly (for a fee). my wife and i and our two little dogs look forward to staying there again.',happy
id20549,' stayed - weeks ago and had terrible experiences with many different interactions with various staff. management is disinterested in resolution or interacting with guests. this used to be a well run property but current team leads by example of mediocrity. so many quality hotels for the price in san francisco. no reason to pay for terrible service.',not_happy
id20550,' wow appearances can be very decieving. upon arriving my family and i were impressed with the way that the hampton inn itself looked but ended up being very disapointed by the end of our - night trip. here i will take a look at some of the pros and cons of staying at the hampton inn san diego (near sea world). pros: -. the hotel was nicely furnished. the foyer sort of had an upscale hotel feel to it. there were lots of places to relax and a tv to watch. the rooms were decorated very nicely with dark wood headboards and had nice stonework in the showers. the comforters were these amazing pure white down comforters and they were very nice to sleep under. the hotel kitchen-breakfast area was nicely decorated and the paint on the inside and outside of the hotel as kept up. everything looked really really nice. -. a complimentary breakfast was served. the hotel staff prepared brown lunch bags for breakfast on the go for hotel guests. inside was a muffin apple bottled water breakfast bar and some other yummy goodies. the hotel also had other breakfast items available in the kitchen. there was an egg ham and cheese dish as well as cereal and milk. the breakfast on the go bags were served on the weekends while the other breakfast items were served during the weekdays. -. the staff was incredibly helpful and nice. several staff members went out of their way to make sure that my family is needs were taken care of. extra sheets and blankets were given quickly and there was an air of a can-do attitude from almost everyone. there is one gentleman that stood out above the rest. i cannot remember his name but he has curly hair and it tall and was the nicest front office clerk that ive ever encountered on a hotel stay. he was very helpful--if you ever stay at the hampton look to him for help--he is terrific! :) -. there are extra commodities. there is a nice pool that attracted a decent sized crowd every night. there is also a pretty nice gym near the foyer of the hotel. there is a kitchen and also plenty of places to lounge around the hotel--places to sit and read a newspaper or book. -. secure doors. the hotel requires that you use a key card to gain entry in and out of the hotel itself which provides an extra measure of security. -. great housecleaning people. the rooms were always kept completely clean and how they keep those white comforters looking so white baffles me! :) they are really excellent at what they do! cons: -. doors. the doors do not have stripping at the bottom and there is about a - gap underneath each door so lots of noise tends to come in underneath it. -. walls-floors. the walls were a little thin so you could hear conversations going on in the next room when people were talking loud. we had a family with lots of children staying in the rooms above us and you could hear them running back and forth all night on the first night that we stayed there. -. area. the area around the hotel is a little seedy. once youre inside the hotel you feel pretty safe but outside you feel a little vulnerable. there are some strip clubs about - block away (right around the corner from the denny is) and it is lit up with big neon letters. down the street from the hotel the streets are not lighted very well. the gate at the back of the parking lot (around the back of the hotel) is kept open during the day until --:-- at night. there were several times that my family went out to our cars and we saw some interesting scruffy looking people. it made you feel like you wanted to get into your car quickly or at least be a little more vigilent. -. maintenance. perhaps the biggest inconvenience on our trip was that we had to unpack and switch rooms every single night during our stay except for the last one. the nightmare began on the first day when the toilet in one of our two rooms started leaking out water everywhere. towels were put down and the front desk was called. the front desk said that the toilet could not be fixed that day because the plumber was gone. they arranged for us to have another new room. however the new room only held one king sized bed and we had - people in our party. a portion of our party took the new smaller room while another portion moved into the leaky toilet room and the other into the good room. (we had an elderly person traveling with us and it is easy for her to slip--the water on the floor was definitely a hazard for her). the next day the front desk sent a plumber to fix the problem. he said that it was a minor problem with a hose and that he could fix it quickly. however when we came back to the hotel later in the day we discovered that the entire toilet was missing!!! there was a big hole in the ground and black stuff on the tile around it. everytime the toilet in the next room flushed the hole in the ground made this awful gurgling sound threatening to spew up some concoction of toilet goo. (thankfully it never actually did!!) the hotel offered us yet another new hotel room and the people in the leaky toilet room moved down the hall into the new room. thinking that our maintenance wohs were over we breathed a sigh of relief. only the maintenance troubles didnt end there. on the third night at -:-- in the morning both my sister and i woke up to hear a very loud and awful rattling coming from the air conditioning unit! we laughed because we found it hilarious (in a weird way) that there was a problem with every single room wed had. i lightly hit the unit and the rattling stopped....until about an hour later when it started up again. this continued several more times almost every hour until i whacked it really hard and kicked it and the rattling (not the air conditioning unit) finally stopped for good. the next morning i discovered that the shower head was also broken roar! needless to say with all the switching around the poor maintenance damaged toilet broken showerhead kids running upstairs and rattling air conditioning unit we didnt get much sleep. i came home feeling less rested than when id first come to the hotel even though i was on vacation. our family missed out on several events and locations because we spent so much time each day switching our items back and forth to the new hotel rooms. -. beds. this might just be a picky thing but the beds were really really soft. i have a bad back and so did another one of our travelers and it didnt do either of us any favors. if you have a bad back this may not be the hotel for you. -. warm-hot hallways. the hallway doors leading to the pool outside were kept open during our stay making for toasty hallways and a gigantic mosquito on the wall. overall impression: because of the poor maintenance and the horrible lack of sleep and lost vacation time due to our room problems i would say that i wont ever be coming back to this hotel again. my family agrees with my decision. however if the hampton were to up it is maintenance program and make sure that the rooms were kept in tip-top order then id re-consider. until though we will not be returning to the hampton by sea world.',not_happy
id20551,' having stayed at various embassy suites i knew the breakfast would be decent and it was with a great selection and super omelettes. on arrival i was a little confused about the parking arrangements but soon found out the hotel uses level p- and p- from the public car park adjacent to the front entrance. parking was quite expensive but not extortionate. after arriving mid afternoon checked in with my wife and - boys which was seamless and reception staff were very courteous. after a complimentary snack and beer at the managers reception we headed off to see the mall at night on the metro. this was one of the reasons why i chose the hotel the metro is so convenient being within the same building -- minutes and we were there. room was clean beds comfortable as was the sleeper sofa. didnt really explore the local area as we only spent - nights at the start of our holiday while we visited the attractions ate at the cheescake factory in the chevy chase pavillion which was nice. overall a great stay and was glad i chose to stay here.',happy
id20552,' can you even find another motel with free parking!? that helped in my decision to stay at this motel. i was plesently suprised when i walked into the room finding a nicely updated room that was super cozy. we thought this was a perfect hub for exploring the city as we walked to everything! if your not a big walker there is a trolly car line a block away. the only thing i would recommend is to try to get on the top floor because we could hear the people above us walking around a lot but luckily it wasnt during sleeping hours.',happy
id20553,' this conference center is accessible economical and the service was superb. the food was plentiful and the choices were vast. the beds and sheets were very nice and each room has a balcony. the grounds are beautiful and in a great area. close to light rail and restaurants. great gym and the snack stations throughout the property are always stocked and open -- hours! the conference center has free-wifi throughout and in every room and a business center that doesnt charge for copies and computer time!!',happy
id20554,' i never stayed at a fairmont before my one night stay and did not know what to expect. i thought it would be stuffy and have steered clear of the chain in the past. i have been wrong. the hotel was reasonably priced compared to other hotels with the same rating. my room had a view of the shore line and was three blocks from michigan ave. the bathroom amenities were very nice and the soap smelled of lemons. the casual brunch offering on sunday was nice and uncomplicated. you could help yourself to toast fruit coffee and cereal (for a price of course). the best thing in the room was the automatic shoe cleaner the thick bath robe and comfy bed with down pillows.',happy
id20555,' some friends and i stayed at this hotel four days. the location is great reasonable close to everything; the l is close shopping theater etc. the staff was very accommodating and i give them high remarks for their efforts in trying to ensure our stay was pleasant. our only complaint was with the air quality in our rooms. one day when we returned we noticed a damp mold type smell in the room. two of us were in the --st floor and two were on the --th floor in the west tower. when we checked out all four of us left with coughing. two of us shared rooms on the --st and two were on the --th floor. we reported it to the staff at check out but they didn’t really seem interested or stated they would look into is it was more like ok have a safe trip.',happy
id20556,' we were looking for a great place to stay with our - year old son on our short trip to philadelphia. we had sesame place in our plans but the hotels there looked much less appealing to the discerning adult guest. we also wanted to stay somewhere close to all of the attractions and tourist attractions. after much consideration we chose to stay at the omni hotel at independence park. let me first say that this hotel is in the best spot. you are walking distance to good restaurants and all of the historical parks and monuments (the liberty bell is one block away). i also felt this area was very safe to walk around even with my - year old in tow. the hotel itself is upscale very clean and hotel employees will bend over backwards to make you really feel like a guest . our family even enjoyed the indoor pool which is part of the spa. i was a bit nervous going down to a spa with a child but there were other families there and the spa employees were friendly and to have guests swimming. because the hotel is right in the city parking is offsite (not sure where exactly) so most people use the valet system which worked out really well. parking either offsite or valet has a daily fee but the valet was only slightly more money than parking on your own. you can come and go as you please with valet with just a daily fee on your bill. since we were only in the city a few days we didnt have an opportunity to dine at the omni however prices seemed very high. we walked to a few different restaurants around the area including a diner for breakfast less than a block a way. this saved us quite a bit of money (think - breakfasts for the price of one). overall we were very pleased with our stay at the omni and will absolutely return if we head back to philly. staying at the omni was well worth it even for the short ride to sesame place (--- hour ride or less). i wouldnt have changed a thing about this trip!',happy
id20557,' my husband and i stayed here last night as we were celebrating our anniversary in the city. the service here is exceptional; the best we have ever received anywhere. so why only an average rating? because the room decor and furniture were seriously lacking. when we arrived we were very quickly welcomed by a valet who took care of our car and even opened my door before i could reach for the handle. we were there around - & our room was not quite ready so they took my phone # and said it would be about an hour (it was more like -- mins.). before we could even begin to wonder about our luggage they arranged to store it until our return. so we went next door to su casa and had a margarita (very good by the way). when we reserved the room we received an email voucher for a free room upgrade because we prepaid for the room. however when we arrived all rooms were booked so no upgrade. we had reserved a suite anyways but still disappointing. our room was on the --th floor and the view was of the back facing other nearby buildings. not very exciting but ok. the room decor was white black brown. no color whatsoever. the furniture (except for the bed which was pretty good but nothing special) was very uncomfortable. there were - chairs either of which i wouldnt want to sit in very long. the sofa in the area by the -nd tv was hard as a rock with a low back; impossible to get comfortable on. the robes they provided looked luxurious but were a bit scratchy. the pocket door to the bathroom was quite squeaky. the tables were cheap-looking. whoever designed this room seemed more concerned with cost than with comfort. (if this were an hgtv design star room the designer would be going home!) --see photos on the plus side they provided turn-down service: they laid out the scratchy robes left cookies on the bed (which werent very good) and provided ice (which was welcomed since the ice machine was on another floor). they had an ipod docking station which i always appreciate and the sound was very good. the tv is were nice. and it was quiet. they had via coffee and mighty leaf tea both very good.we had breakfast at the restaurant and it was quite good. wifi was good. and as i mentioned the service is excellent; they seem to anticipate your every need. they even gave us water bottles for our ride home. so i would say if you are a business traveler wanting excellent service and not spending much time in your room anyway this is your spot. but i doubt that we will return here.',not_happy
id20558,' very busy and noisy lobby. upon arival i noticed that the bed sheet was stained with a small drop of blood...therefore sheets are not changed in between patrons. i slepted in other bed. not a good start. location is excellent. close to millenium park navy pier willis tower and the magnificant mile area.',not_happy
id20559,' i booked the dupont hotel via hotwire and got a great deal ($--- a night). had read some mixed reviews and wasnt sure what to expect but was pleasantly surprised. we stayed at the dupont hotel from may -- through june - ----. i tend to be long winded so here is the important stuff: • we stayed in room --- on the -th floor - no view (looked out on to other rooms) • room was lovely and quiet • plenty of windows for natural light • clean and comfortable with a modern european feel • our room had a king size bed which was really comfortable • airconditioning worked well • complimentary wi-fi access with easy connection and good connection speeds (plus a desk and chair to put my laptop on) • closet with hangers and room for all our clothes • bathroom vanity with cupboards for all our toilettries • large towels • hairdryer • shampoo conditioner soap shower cap mending kit shoe shine cloth • iron and ironing board • ipod-iphone charger • flat panel tv with more channels than you need • mini bar • small refrigerator was placed in our room upon request • do not disturb button (this was too cute!) • great bar and restaurant downstairs • very accessible to dupont circle metro stop (which is really important at the end of the day when your feet are tired and you just want to get back to the room asap) • staff were friendly and very helpful • location was good - walking distance to the white house if you like to walk a lot lots of buses nearby lots of restaurants around residential feel once off dupont circle i didnt have a problem with the bathroom. yes the shower does not have a full screen or curtain but i didnt find that everything got excessively wet (the toilet seat is right next to it and never got wet). if you are a very private person and you are travelling with someone else you might find the bathroom is not private enough for you - but we didnt feel that it was too open. there is a frosted glass door between the bathroom vanity and the toilet & shower area. this hotel would be ideally suited for solo travellers or couples. it has a very modern trendy feel to it and there was nothing i could find fault with.',happy
id20560,' i stayed here on a business trip and dont think i would ever stay here if i was footing the bill. my room was over $--- a night and just seemed like a standard hotel room. ive stayed at much nicer places for <$----night. granted this is new york but i still dont understand the value here. it just doesnt seem all that special to justify the rate. pros: room had a nice view comfortable king size bed nice desk good pay movies and friendly check-in. cons: price',not_happy
id20561,' this hotel offers spacious rooms comfortable beds and extensive amenities. the bathroom in particular was luxuriously large. the lobby was a busy place and the daily wine reception was a big hit! if anything my only complaint would be the crowd control. lots of people in and out of elevators (some large group arrived and were all taking their luggage up at once) but it made for good people-watching! another good thing -- there was a well-appointed and clean fitness room and outdoor pool. nicely located and very friendly service. check out the employees nametags - they offer a unique touch!',happy
id20562,' i had no problems with the hotel carter. i asked for and got a newly renovated room. the staff were efficient and polite my bag was stored and retrieved ($- storage fee and spotted a $- tip each for retrieval and storing) the room was clean and tidy with new sheets and heaps of towels there was plenty of hot water and it only took a few minutes to kick in. great flat screen tv no remote but i saw some guy collect one from the check-in desk so that must be possible. for usd--- it is the best value for money i have found in nyc particularly at rack rate and so close to times square. any downsides? you do sometimes have to wait a a minute or two for a lift and may have to wait for the next lift although i was high up (----) so coming down was rarely a problem in terms of crowding. the foyer did have a lot of people just lying around waiting for shuttle buses and whatever i guess. it was annoyingly full of what seemed to be mostly american teens wearing stupid bracelets-wrist bands. if had to endure one more elevator journey stopping ta every floor with people saying: dude we got so wasted... oh. my. god and so on i think i would have taken the stairs. sorry i cant find anything remotely important which was wrong. oh hang my door stuck. i went downstairs to say my key didnt work but it turns out (to my private embrarrasment) youve just gotta give it a shove to open it. if you can get a renovated room like mine if you treat the staff with courtesy and politeness youll be in clover imo.',happy
id20563,' i travel to nyc about -x a month for work and i always try to get into the maritime hotel. as a business traveler this hotel is great for me. the rooms are comfortable and well laid out; you actually have a place to put your stuff unlike some other hotels--im looking at you the standard and the ace hotels--that are more concerned with design or the scene. overall the decor is reminiscent of a plush cruise ship with the round windows wood paneling and midcentury modern navy patterns. i do appreciate the fact that while they nod at the kitsch cruise theme they didnt go overboard. (ugh pun). the beds and linens are comfortable and i know ill get a good nights sleep. what i really love is the bathrooms which are covered in penny tile and many rooms have the overhead showers with great water pressure. it is also a total treat that they have lovely c.o bigelow toiletries (for those not familiar it is an upscale beauty apothecary in nyc). the hotel has two restaurants an italian and a japanese and i can vouch that room service from either is worth it. even the late night menus are very good and comparatively substantial. the roof bar is also a great place to have folks come by or a way to kick off an evening in the city. they always impress me with their service. check-ins and check-outs are always smooth and theyre excellent emailing your folio which is great for me since my expense reports are all digital. if you come more than once they remember your preferences and find ways to make it worth it to stay (sometimes they leave a bottle of wine). the biggest thing that they did for me was honor my reservation when their online system had sent me a confirmation email but it didnt take in their system; despite being almost completely booked they gave me their only remaining room they had for the price id originally booked--and that room happened to be one of their junior penthouse suites! the only thing i dont really love is their fitness facilities. it is stuffed in a small room down a winding hallway in their basement; it has the basics such as some weight machines free weights and elliptical but nothing more. but if it is warm out youre right by the high line which is a far better run; and if not they have a listing of nearby gyms (like nysc or equinox or i think the david barton gym) where you can get guest passes for some nominal amount. overall highly recommend this hotel for business or pleasure!',happy
id20564,' the room was not really clean. the air conditional was not effective. the was a leaky ceiling to the point i collected the water in the garbage can. extremely disappointed.',not_happy
id20565,' this ---- is hotel has had a tasteful facelift including a stylish lobby with nice bar restaurant and patio. has a first class feel in its unique and attractive public areas. we were upgraded to a studio suite at check in and got the high floor we requested. the room was oversized with very high ceilings lots of light and nice furnishings + a walk in closet. sitting area and sleeping area are separated by a high console with the flat panel tv on top in a cabinet that pivots --- degrees to be viewed from the sitting area or the bed. the bath is gorgeous and spacious with marble floors granite countersdeep soaking tub and a window to let in natural light. all the finishes are first rate and upscale. the bed was comfy and the room was very quiet. front desk was accomodating and any request we made of housekeeping or valet was accomodated. everyone was professional but not stuffy. the available mercedes suv shuttle was handy and the hotel is in a good location on a quiet street just between downtown and oak lawn. very near to american airlines arena as well. my only complaint is that there is no pool. otherwise a great - night stay on a holiday weekend.',happy
id20566,' so here we are at the paradise point resort and spa in sunny san diego! ok place...dont trust the rates you get from travelocity or other sites because the room rate is the least of your worries. how is $- for a cup of coffee? no coffee in rooms sorry. how about $-- a day for wifi...and only a single pc can be on at a time (sorry we have two people...only on can be on...and the first time you register the first pc the mac address of the wifi card sticks to the username so forget ever having the second online). how about $---night to park your rental car!!!???!!!?? no kidding! so think again about the price of this place. plus there are ants and spiders everywhere in these ground-level rooms... also when you check in you will be given the worst possible room with the worst possible view farthest from the lobby. if you dont cry and whine you will be listening to the highway; not the surf. i have never written a bad hotel review before...and i have written many good ones. i travel a lot for pleasure....dont stay here unless you know about the countless hidden fees and ruse staff. also they have these crappy little refrigerators that hum louder than the frequent helicopters...except the fridges never fricking stop. you will not sleep well unless you unplug the damn thing.',not_happy
id20567,' this is a convention center hotel but i was very pleased with the facilities amenities and service. the food was some of the best ive ever had at a large hotel. room service was outstanding and prompt. great bedding made a comfortable night is sleep. excellent service by all that i encountered during my stay. not as convenient as other downtown hotels to restaurants and shops but still a very nice place especially if you are visiting for a convention at the connected convention center. it made it easy to go back and forth for meetings etc. close to the waterfront and airport.',happy
id20568,' the service was great and that was the best thing oh-...and the rooms are huge which is nice when youre travelling with heaps of luggage. the rooms and the hotel looks dated and could use some new carpets etc.. you have to pay for parking not good. the location is not at all good if you are going to experience san diego you need a car or a taxi to take you to the gas lamp district and other areas for dining and such. the breakfast is inckluded but its really bad not much to choose from. next time i would stay in the city',not_happy
id20569,' beautiful hotel perfect location excellent service. become an omni select guest member (it is free to join) on the internet prior to your stay and enjoy complementary internet bottles of water on your arrival and complementary morning beverages every day (- per person) among other services. we are celebrating our anniversary in sf and had mentioned this in our reservation. we were surprised with chocolate covered strawberries roses and a personal note in our room upon our arrival. we also were quite impressed with champagne offered to us upon check-in. the concierge are very helpful with directions and advise. would definitely recommend this hotel.',happy
id20570,' what a great hotel! the rooms are huge - excellent for families or if on business-getaway a great amount of living area. everything is in walking distance including restaurants grocery water taxi inner harbor etc. flat screen tvs in both the living room and the bedroom. great service and check-in. i would definitely recommend this to others and plan on staying here again. this stay validated my commitment to the hilton chain. they have really spruced up the inner harbor since i was here last - i would consider coming up just to do a fun weekend with family or significant other.',happy
id20571,' i recommend this hotel for visitors to philadelphia. i was here for a conference for - nights - days. i had a taken a cab from the airport and arrived in a terrible mood because the cab ride was the worst experience ever (to be reviewed at the appropriate place) but i was greeted by the most pleasant hotel staff (philip). and from then on everyone at the hotel from check-in to the concierge was extremely courteous and professional and pleasant. my room was clean comfortable and had a beautiful view (floor --) of the city. there was a mini-fridge wi-fi at $--.-- a day or a business center that charges $--.-- every -- minutes for internet usage. i didnt have as good of an experience at the restaurant solefood but i will leave a review separately for the restaurant. the location of the hotel was perfect. you can walk to the reading terminal market (great place to pick up some chocolate covered pretzels made by the amish). you an also walk to nearby shopping stored a few blocks away. if i return to philadelphia i would definitely stay here again.',happy
id20572,' the property was old and uninviting. one the bright side some renovations were under way. on the down side not while im staying there. there is another holiday express just a couple of miles away. (holiday inn express hotel & suites fort worth (i---).) it is so much fresher and newer. stay there.',not_happy
id20573,' we loved our room! it was clean comfortable with all the right touches of luxury at a reasonable rate. i judge hotels by their bathrooms. if the bathroom is good then it is all good! totally true of our park hyatt room! the tub was great! super to soak after a day of running around the city! worth the stay!',happy
id20574,' el tropicana hotel was a very pleasant experience. the pool area has a carribean feel which enhanced the vacation experience. this hotel has the best fitness center i have ever seen in a hotel-including the very high end places. staff was friendly and helpful with directions around the downtown area. rooms and lobby very clean.',happy
id20575,' i stayed at this location last october. overall this location is ok but could use some updates. the biggest issue i had with this location is where they built it. why would you build a hotel next to a train tracks???? i wasnt in my room -- inputs and train came by!! unfortunately there werent any other marriott properties available that were reasonably close to the polaris area or i would have been out!! i now check for rail road tracks next to my hotels before booking. this was a last knute decison as the original marriott property i had booked had posted a sign on their front door that they had been having issues with smash and break-ins with cars in their lot!! hello houston!!! i was out of there without batting an eye.',not_happy
id20576,' me and my boyfriend have just returned from this hotel in new york city. i can honestly say that this hotel made our visit perfect. i must say that i am a little bit of a snob when it comes to hotels and a bit of a trip advisor obsessive when it comes to picking a hotel. i must say i did read some bad reviews about this hotel but decided for once to go with my instinct and it was completely right! as we were sightseeing and out and about in the day we didnt spend a massive amount of time in our room except for night time and morning but the time that we did was fantastic! we did go to the bar a couple of times and that was lovely as well as the food in the bar-restaurant too. the rooms are a perfectly acceptable size (especially for nyc) with a fantastic powerful shower and super comfortable bed (which is definitely what you need after walking your way around manhattan). i will definitely be returning to this hotel shortly. the staff could not have been more polite and helpful! perfect trip :) make a trip to the restaurant next to the hotel too if you get a chance. it called the fatty crab and is the most quirky and fantastic place i have ever eaten. the fatty duck on the menu is superb!',happy
id20577,' ive taken a new job and my employer requires me to stay at the w chicago city center whenever i am in chicago. sweet! ive stayed there twice now and honestly it is quickly becoming my favorite hotel. the place is alive with people. the decor is insanely great. they even offer complementary rides in an acura suv. but you know what my number one favorite thing about this place is? the staff. they are always so on (and i mean that in a good way). always smiling friendly... and it all seems so effortless for them... never forced like you find in other hotels. they feel like family even if it is my first time encounter with them. this even extends to the chap who brought my room service up. now i will warn you that one of my colleagues finds this type of hotel to be too alive for him. so be forewarned: this isnt for everyone. but if you are into a place with great style great people and a lively atmosphere... you just gotta check this place out!',happy
id20578,' this is a great location if youre prepping for a visit to the med center next door and it is in a quiet area near downtown but know there are some drawbacks largely with service. check-in was terribly inefficient. long lines with slow tedious clerks. try not to arrive around -pm. the hotel phone service is unacceptable. i called several times to get directions or to learn of on site services and each time had holds in excess of -- minutes. once you connect they pass you on to another hold. the restaurant service was minimal (buffet only - no ala carte orders) and the second restaurant was closed. not much else nearby. we ended up eating breakfast at the hospital cafeteria across the street. there are no restaurants nearby which leads to the final problem - the so called free shuttle service. several times they made a point of referencing their free shuttle to downtown. the waits are long and the pick ups very sporadic. we ended up having to cab it downtown. when i called for a return pickup after dinner told me it would arrive shortly. downstairs the bellman it left - minutes earlier. a call to the hold and a long hold later we were told one was on the way. it never showed. i called again and after a hold was told they would call me back. never called. i called again and learned they were trying to line up a shuttle. we ended up taking a cab again and then -- minutes later while were in bed they call to ask if were still waiting for the shuttle. rooms are pleasant lobby is large for meeting with friends but they dont have the customer in mind at this place. if you get this one on a blind draw it is tolerable if youre staying here ahead of a hospital visit it is convenient but if youre here for downtown - id look elsewhere.',not_happy
id20579,' i needed a room for a last minute trip and remembered enjoying a club quarters stay in washington so i thought id give the boston branch a try. the room was large clean and comfortable. the location was fantastic for my south boston meetings---away from the convention hub bub but within walking distance. the amazing part was check-in. the young man at the desk julian de l_____ was alone and juggling a weather-related customer on the phone a gaggle of wedding-party check ins a cluster of weird guest requests and me trying to check in after a long day. he exhibited amazing grace as he juggled each customer is needs. unflappable patient and helpful---i was astounded to watch him handle the service challenges. he did a great job and was pretty amazing to watch. bravo to whomever trains the front desk staff at this hotel.',happy
id20580,' booked a week stay before thanksgiving. ive googled pretty much for reasonably priced and sized rooms within walking distance to times square and this place is as good as it gets. plus: -. size reasonable for a couple -. you get a mini kitchen (also a minus see below) -. the laundromats. i shop a lot so for all you ladies out there youll like to come with an empty suitcase and go crazy on the shopping in ny. you only pay a dollar for the detergent. -. friendly staff. -. free dvd rental. -. location (there is a nice grill bar nearby hudson station). minus -. the fridge was making noise throughout the night. its ok if youre a heavy sleeper. -. its cleaned only after - days but if youre there to just rest and sleep its alright.',happy
id20581,' i stayed here on a recomendation when i had an extra day traveling during a work event. it was recomended by my wife because she had stayed here as well a year prior and loved it. its a boutique style hotel so the rooms are small and quaint but this is not the hotel you book to hang out in your room all day long. upon entering the hotel the service is great prompt service by the valet and bellman. the receptionist was extremely friendly and explained all of the features of the hotel including the manager hour-wine tasting that was going on later in the evening. i did not eat at the restaurant because by the time i got settled it was a bit late but i did eat at the bar. i only got an appetizer but it was great. the bar service was pretty good the bartenders actually talked to you which they dont always do when you are by yourself at some bars. later in the evening a great dj started playing music not dance music more like chill style house music perfect for the setting. i would recomend anyone to this hotel if you are looking for a unique experience and not the normal boring chain hotel.',happy
id20582,' we stayed here for three nights. the hotel is about five minutes from time square. the staff were very helpful and the room was spacious clean and well furnished. we tried the breakfast one morning which was very nice with a wide choice of different foods. i would not hesitate to stay here again.',happy
id20583,' the yotel was a very hip and sexy place to stay. staff was great and the room was clean and fun. i would recommend this hotel to anyone going to new york to have fun.',happy
id20584,' very nice hie. internet worked very well and the room was up to date and clean. shower and bathroom were fine. nice outdoor pool in the rear of the property. very reasonably priced on weekends i guess. from the outside the place looks well maintained and the ac worked as best as could be expected during this record heat wave.',happy
id20585,' this hotel is a decent value for vacation travelers but i would not recommend it for business travelers. the extra charges (parking food etc.) are very expensive which is typical for san francisco. my biggest gripe is with the hotel is so-called high-speed wireless internet access. i was at this hotel for two days and was barely able to use the internet. when i was actually able to connect to the hotel is wifi it was running at -.- mbps. i was on the --st floor and was more successful in connecting to the public wifi connection from a nearby wine bar. i checked out of the hotel about four hours before my scheduled flight just so that i could go to the airport and get a decent internet connection.',not_happy
id20586,' the hotel is perfect. good service clean close to restaurants and safe at night! i recommend this hotel.',happy
id20587,' actually a combined personal and business trip...stayed - x nights with my wife. wouldnt hesitate to stay again despite the obvious benefit of proximity to my ny office. check-in took less than - minutes and they allowed us to have the room despite the --am arrival (a godsend after a -- hour flight) . large (for ny) beds plenty of space and bed-bathrooms spotless. corridors are a touch shabby but be honest...which ny hotel is arent? great bar with really friendly staff and a killer martini. high speed broadband first rate. wife is parents are going to ny for the first time in march and have just told them to switch their stay from --nd street area to this hotel. business or personal will definitely return...soon.',not_happy
id20588,' first visit to ny and we couldnt have been more central. our first room was extremely small but fine as we were out most of the time. the staff were great when our tv wouldnt work and we were upgraded on the second day to a slightly bigger room. location was superb. one thing to be warned about - we booked a package holiday including airport transfers trips etc. the transfer package stated that we were to ask the concierge to book our tranport back to the airport. staff refused to do this as they apparently have a contract with one company. this is certainly not as indicated on our booking. we were clear that we were not happy with this at reception as did another family also with prebooked transfers. given the policy of sticking with contracts not sure i would book there again as this may affect what we have paid for in the uk.',not_happy
id20589,' after reading down thru a lot of the reviews a pattern has developed...the people who think this hotel is great are the people who stayed on the --th floor....like myself. that seems to be the only floor with dare i say...clean tidy rooms! i stayed there for - nights in feb and thought it was fantastic - location perfect service-room service perfect etc however my sister didnt stay on --th floor and her room was a d-u-m-p. so basically if you get the --th floor your all set and if not dont stay there!',happy
id20590,' this hotel is one of the nicer hiltons that i have stayed at. on arrival i was impressed by the lobby and bar area and the check in staff were helpful and informative. as a diamond member i got free breakfast token and free wifi. the room was a good size with all the usuals you would expect including coffee making facility. the wifi was quick but patchy. the location is very good for downtown and i would recommend this to anybody who is looking for a high end business hotel.',happy
id20591,' the staff at the colonnade always went out of their way to make our stay fantastic. the hotel is centrally located to great shopping restaurants and tourist attractions. you certainly dont need a car if you stay here. the food served by friendly waiters was delicious at the restaurant in the hotel brasserie jo. we will certainly stay at the colonnade the next time we are in boston.',happy
id20592,' i really liked the gated entry into the hotel it made me feel secure in this neighborhood. you would think that the neighborhood would be more upper class with graceland being only two blocks down the street. this was my second trip to memphis and i sure dont remember it being like this the last time i was there. the last time i was there was about --+ years ago and i sure dont recall the area being that bad. ok back to the hotel i would recommend this hotel as the price was reasonable and the rooms are very large and seemed very clean. i usually stay at holiday inn is and we all know how nice they are however this was good for the money. the staff was friendly. they do accommodate for dogs however they charge $--.-- a day. in regards to their free breakfast if you want any of it you better get there before -:-- a.m. i think it was -:-- am to -:-- am and they clean up at -:-- am. not much to choose from two different dried cereals fresh fruit must of been gone as i didnt see any. i also can say i really like the water pressure in the shower however the towels were not that great. all in all this is a good place to stay for the price unless you are really looking for the upper class hotel and cost. i did not get a chance to swim in the pool however i can say it looked clean and it was small. the room i had looked like it had recently been remodel as the carpet looked very new. i also like the large flat screen tv on the wall. i am a smoker and was surprised to get a smoking room as i thought you could no longer smoke in hotels. all in all a good place to stay for the price.',not_happy
id20593,' opinions should be written in the coolness of reflection not the heat of understandable upset. there is no mention of a free airport shuttle on the motel is website and so i arrived in a rental car. my stay was in december and so i did not bring my bathing suit not expecting a budget motel is pool to be heated. on the one morning of my stay i was especially hungry i availed myself of the spartan continental breakfast and was satisfied. again to leave something important and valuable in a drawer is bound to cause worry and anxiety but for goodness sakes dont expect waldorf customer service at a budget motel.',not_happy
id20594,' first the hotel was a little tricky finding. the rental car gps kept taking me in circles. east wacker dr and the hotel are located about three blocks up to the right of wacker nd you wont see the hotel until you actually come up to it. dont think wacker ends and make a left to turn around. concierge service closed early on saturday - not helpful when we needed assistance. parking was --.-- and required a -- min call ahead everytime we wanted the car. room was very nice and clean but i used the spa for a massage and the vent above my head was filthy. at --- dollars for an hour massage i expected a clean environment. i cant really tell you much else as it was a short trip but overall they could have done more to make the stay enjoyable.',not_happy
id20595,' this is my second time staying in this hotel. pretty nice. the customer service on the front desk was great. they were super friendly and recommended some places to eat after arriving after - pm. they were quick to inform me of the free breakfast and wireless internet....which was a plus. the room was very spacious and had very nice linen. room was equipped with microwave and fridge. which was also nice since it was --- degrees outside. the bathroom was very large. i could have done a cartwheel inside without hitting anything. the only downfall were the towels. they were clean and early in their usage were probably think but they were worn and probably could have been replaced. no liquid soap....i hate bar soap. the toliet did back up one day but the maintenace man came quickly and fixed the problem. the view from my window wasnt the best. i saw the denny is sign but they did have room darkening window panels. the airconditioning worked well. tv channels were fine. breakfast was the typical breakfast with waffles (shaped as texas) sausage eggs pastries bread yogurt. two types of juice and milk. it was fine. the ladies in the kitchen were very pleasant and helpful. they also provided a newspaper everyday so it was nice. i know they have a pool but i did not use it while i was there. the location of the hotel is nice enough. there is a big denny is in front of the hotel. right next door is a mall. you can get there in about -- steps from the front door. opposite of the mall is the riverwalk so the location of the hotel is in a prime spot. i would definitely stay here again. for the price it was well worth the money. i even signed up to be a rewards member.',happy
id20596,' i found this hotel to be everything that other reviewers rave about: great location near chelsea market-pier spotlessly clean friendly and helpful staff and funky (but in a good way) rooms that reminisce about stars and movies of the -- is and -- is. the rooms show a tiny bit of wear but everything worked as it should. breakfast was very good and more than i expected for self-service. i was in nyc for business but would definitely return here the next time i visit the city.',happy
id20597,' we arrived friday at --- pm after a -- hour road trip. as we walked to the check in area there were - women that work at the hyatt complaining about a family that was staying until sunday. no one said hello or welcome including the manager a gentleman named vee. we stood and waited until there conversation finished. checked in and went to our room. the room was slightly dated the tv didnt work and no one answered the phone at the front desk-really. i went back to the check in area and let vee know that the tv didnt work. he said he would get up there when he could to fix it. i also asked if they could shuttle us to a local restaurant-per the website. the driver called in sick was his reply. i fixed the tv. overall the breakfast was very good the location was right off of the freeway and we didnt hear any freeway noise. customer service was not the greatest but everyone has a bad day now and then. fyi on our return trip we stayed at comfort suites katy mills mall and it was excellent.',not_happy
id20598,' i loved this hotel. it is in a great location. our room was always very well cleaned and after a big day of sightseeing it was always a pleasure returning to our accommodation. the laundry facility is wonderful especially for those with a family. i am to recommend this hotel.',happy
id20599,' stayed here with family during the -th of july week & would recommend to others. location was great. thought it was the best of all worlds. - minute walk to north station & north end for great italian food. - minute walk to water taxi & uss constitution. literally right on the freedom trail. room was clean (& i am picky). smaller than typical residence inn is but it is an urban location. furniture could use some updating. the bed was our biggest gripe as it sagged in the middle. the food service was really very good. the staff did a great job keeping up given so many guests the week we were there. pool deck was a little dirty & they were frequently low on towels but the kids loved it (note to the parents that there is a lot of chlorine in the air so your nose - mouth burns a little if youre there too long). if go back to boston would certainly stay again.',happy
id20600,' my stay at the conrad chicago ranks very high up on the list of my best-ever hotel stays. i have stayed in hotels on four continents in several different countries and this was one of the most enjoyable stays that i have ever enjoyed. top marks on all counts.',happy
id20601,' my boyfriend and i spent - days at the roosevelt and we thoroughly enjoyed it. the location was perfect the room size was ok to us we didnt have anything to complain about. the room was always clean and the sheets fresh and crisp. the bathroom was also clean and whilst small it was just fine for the both of us. may i just add that the bed was soooo comfortable we proceeded to change our bed as soon as we came back from our holiday as we could no longer bear the thought of sleeping on a less than the roosevelt standard type of bed i could write a whole lot about the bed... the tv was nice there was a wide range of tv shows movies news on tv. the hotel food was nice though a little expensive i would definitely recommend the roosevelt hotel to my family and friends in fact next time im in nyc ill probably go back there.',happy
id20602,' we stayed at the mark hopkins for - nights. found the staff very friendly and the room clean. the beds were very comfortable and the room quiet. make sure you at least visit the bar-restaurant on the top floor. views are fantastic even though we found the prices were a bit expensive. the hotel is walking distance downhill to main shopping district but would advise the cable car or a cab to come back up the hill. great little mexican karioke restaurant nearby.',happy
id20603,' really great place to stay and see all the sights of memphis. right on beale st. it is right across the street from rock and soul museum and gibson guitar factory. quick drive to sun studios and graceland is not too far away. parking and all the extras are expensive but it is worth it for the location. free wifi at starbucks which is in the same building.',happy
id20604,' i was not expecting much but i dont see how people can give this place anything more than -. the room was tiny but that was part of the deal. washroom shared also part of the deal. but the fan air conditioner and carpet looked like they had not been cleaned in over a decade - dust grime filth. elevator had moving blankets hung that were overwhelming with mildew smell and they stayed there for all three nights for no apparent reason. air conditioner also smelled mildewy but less so. breakfast is laughable donuts or danish and bad coffee and not worth the trip to the basement. bed was okay linen on bed towels and bathrobe-slippers were clean but spare pillow had hair all over it - obviously they just dont check. place smells like an old rooming house that is trying to appeal to vacationers. which is probably exactly what it is. shower had tiles falling off was dark and the shower room was tiny with no space to set anything. like your key towel or housecoat. on the plus side location is good close to union square the village etc. street is nice seems a safe neighbourhood. staff were friendly enough but obviously too ill-compensated to really care too much about making the place nice. price was cheap but ive heard better things about the y or a hostel. slippers were a nice touch but absolutely essential considering the condition of the carpet. next time id stay at a comparably priced b & b in brooklyn and take the train. it is a shame because if they just vacuumed dusted and cleaned a bit i would give it at least one more if not two more stars. so take shower sandals and asthma medication for the mildew and dust and youll be fine. it was cheap safe and the sheets were clean but beyond that not much.',not_happy
id20605,' this hotel is very nice and the staff was excellent. check in was easy. the only negative is that the cost of parking is $--.-- per night. i went on line and found a parking garage one block away that only charged $--.-- and if you buy on line in advance the cost would be $--.-- per day. i ate in the hotel restaurant (dine) one time and the chicken dinner was excellent. i watched part of the chicago marathon from my balcony. there is a large chain food store one block away and a walgreens one block in the other direction. the wifi provided free was very good. flat screen tv was good. everything was operational and the bathroom was clean.',happy
id20606,' the white swan inn is a very nice place to stay. we got an upgrade and the room had a dressing area and small alcove that could be used as a bar. the refrig there included complimentary sodas and water. the hotel was clean and the staff was helpful and friendly. . the breakfasts were very delicious but there was a problem with the wine and cheese in the evening. it was advertised to be held between - and -. one evening we came down at -:-- and there were no appetizers left and the wine was almost gone as well. we talked to the front desk and two more bottles of wine were brought: not enough for a large group. in addition no additional appetizers were brought. one other problem: one day our room was not cleaned until about -:--. we had been sightseeing and came back exhausted at -:--. at -:-- we asked the front desk for an update and she said she would make our room a priority. well we didnt get in until around -:--. all in all it was a good stay; however i think they have some problems to address.',happy
id20607,' we stayed here for a long weekend in jan. the location is perfect a short walk from everything and just round the corner from the subway. we upgraded to a delux room and it was large well equipped and clean. the only downside was the small bathroom which was in need of modernisation. even though it is so close to the traffic the rooms ate really quiet. great bar and restaurant too but avoid high breakfast charges and eat on foot',happy
id20608,' location. walked a lot. close to back bay and the commons. staff polished sharp and helpful. we stayed on spg gold points and felt the value was excellent. internet was a free perk. neither of us really loved the w cutsey sayings or trendy styling but the hotel is comfortable clean and looks new and well cared for. would go back if staying in boston. seriously the staff was amazing. stay was july --th weekend.',happy
id20609,' i booked the room on the reviews from this site and was somewhat disappointed. i stay at a lot holiday inn properties during business travel and wanted to try their attempt of an upscale retro facility. i was certainly not worth the extra $$ for the room. bed was average. parking was a hassle. restaurant was good. i will not use this brand again.',not_happy
id20610,' on the --nd november i got back from a - day stay at the belnord; a brithday trip to new york. my partner paid for both flights and the accomodation so understandably he had a tight budget for our hotel. secretly i was dreading our stay at the belnord however i was kinda relieved when we arrived to find that it was fairly presentable from the street. inside was ok too i thought - more of a hostel than a hotel but ok. we had an en suite bathroom and a double bed. the bedroom was tiny and once wed shopped there was barely any floor space (we probably only had - or - shopping bags) but it didnt matter really! the window didnt open which was supposedly made up for by the aircon machine...it wasnt the room was hot and the aircon was old and noisy but again who cared we were hardly there. as a big plus our bathroom was very clean and there was a tv (ideal for checking out the weather as the window faced a brick wall and the climate indoors was misleadingly tropical!). basically we didnt mind the more negative aspects of the hotel because the location was excellent! upper west between amsterdam and broadway and minutes from central park. the route is on one of the main subway lines and the walk is not too far into the centre or over to the east side. it is safe and there is a calm feeling to the area. check out blondies for a great veggie burger and the gin mill bar on amsterdam is cool. overall i had a great time in new york and it wasnt in any way affected by our choice of accomodation as id first assumed itd be. on returning to the uk my inital reaction when asked about our hotel was yeah fine it was a clean place to stay with easy access to everywhere . but... ...it is now thursday -nd december and since last weekend ive become covered in itchy spots!!! of course i dont know for sure that theyre bed bug bites or even that theyve come from hotel if they are but it does seem a bit of a coincidence dont you think what with all the other reviews that mention it???? had the spots not erupted since my stay i would definitely have gone back to the belnord if i ever returned to nyc on a budget now im not so sure. but then again who knows maybe it is the pox???',not_happy
id20611,' the hotel needs a face lift. the room was muggy and the elevators took forever. very friendly staff.',not_happy
id20612,' this was a good business hotel with a nice lobby bar and rooms. valet parking was expensive but prompt. room service was a bit slow (i ordered at -:--pm on a sunday) but the food was hot and delicious. was there for a conference and all of the staff was attentive and had no problems. everything was pretty expensive but not surprising as they cater to the biz traveler.',happy
id20613,' we stayed here with a group of high school students in october. it was convenient to get on and off the highway as we were headed to the indiana convention center each day. the staff provided me with extra keys for each of the rooms that students were staying in and we had no major issues. all of our rooms were clean beds were comfortable and the breakfast was okay. it is not the nicest area right around the hotel with the run down convenience store nearby but better lighting on neighboring properties would help that out.',happy
id20614,' a snowstorm caused mass flight cancellations so i had to request another night is stay. i was told very rudely that there was no space in the hotel. i explained my situation that my flight had been canceled and i just needed any room for the night. again he was very rude and stated that that was not the hotel is responsibility. finally i was fed up and asked if he would throw me out into the snow to which he stated that is not our responsibility. also the bathroom stank of cigarettes but that seems incredibly minor after the manager is attitude.',not_happy
id20615,' nicolas c. is to be commended for searching finding and sending my cell phone charger left in the room. he took the appropriate steps to track this important item down and shipped it to me in a timely fashion. thank you for the enjoyable stay and overall experience.',happy
id20616,' the desk people were so helpful. the location was incredibly great; across the street from penn station and down the street a few blocks from times square. it was awesome! we are returning in a few weeks in the fall.',happy
id20617,' the hotel is a bit dated bathrooms are really small but above all the valet service is horrendous!!! they had us wait for over one hour and had no clue where our car was. we even had a porter with an attitude! unreal!',not_happy
id20618,' attending a conference with about ---- other people. this is host hotel. plenty of rooms good meeting rooms. some good dining nearby. did not eat at hotel. supurb room service. room excellent value for price....and it stayed cooool.....houston is hot and humid. only time i left hotel was to go with group across freeway for dining. really did not want to challenge houston traffic. would stay here again but really prefer to be further away from congested places like houston. parking is secured with fencing around entire permiter with only one entry in front.',happy
id20619,' upon first arriving at the comfort inn the staff was very friendly. my stay here was enjoyable and in the heart of the city where all of the activities were held. i didnt have to travel far to get anywhere. we were about -- minutes away from downtown la and -- minutes away from bev hills. my trip was fantastic thank you comfort inn and all of your staff for a great weekend ;)',happy
id20620,' stayed at the w. got a killer deal on hotwire. not sure the room itself would be worth the rack rate they are pretty small. room was clean but the white furniture needed to be clean. check in was easy. valet guys were friendly. it is definitely an adult themed hotel. i would agree with the other reviews that the hotel is loud on the weekend. great location across from pantages. would have liked a refrigerator in the room to keep leftovers.',happy
id20621,' two lifelong friends and i spent a terrific weekend at hotel monaco in san francisco. the staff was uniformly friendly helpful and interested in our comfort. the room decor is zany (reminds one of a big top in the circus) but comfortable. we loved the location: close to cozy little restaurants and union square shopping. as others have mentioned the wine reception is a great way to transition from daytime activities to evening dinner. the restaurant and bar are excellent if you dont want to venture out in the evening chill and the wait staff is very accomodating. ill be back.',happy
id20622,' this is an older comfort inn property with modest clean rooms within steps of the harbor and fine restaurants (we particularly enjoyed the pizza nova) and convenience of a navy exchange (nex) four short blocks away. what truly makes it a delight is a.j. and tim at reception who were extremely friendly courteous and highly articulate. both of these gentlemen were solicitous and helpful in providing us with information and scheduling a van pickup from the hotel to the b street terminal a few miles away for our holland america cruise to hawaii. the hotel as typical with most comfort inns attracts mostly mature retirees who are very considerate and respectful of other hotel occupants. we would definitely stay here again.',happy
id20623,' the first night my friends and i arrived to la we stayed in inglewood. my friend made a mistake on the location of a hotel provided by priceline. anyway this hotel here is paradise in comparison to the inglewood place. i reccomend to anyone... being that la was my dream place this hotel just makes me want to start my life there!!!!',happy
id20624,' everything was excellent. there was a security guard present the grounds were well kept and the rooms were beautiful. the breakfast was great ! everyone had a smile on there face and was very accommodating as well as friendly. we truly enjoyed the stay.',happy
id20625,' stayed for - nights at the start of a new england adventure. the hotel is in a great location easy walking distance to many boston sights and right on the freedom trail. many good restaurants close by which is fortunate as sadly this hotel lacks a bar and restaurant. the wine hour is a good idea and the free continental breakfast we received from trailfinders was also worthwhile....but the room service was a little disorganised (no one answered the phone and after - attempts we contacted the switch board who miscommunicated the order meaning that it had to be delivered twice-although the lady who served us was lovely!). room was compact but nicely furnished however the bathroom grouting and seals need a little attention as the shower caused the floor to be under water after a few minutes we did report this so hopefully it will be addressed now that we have left. overall a good hotel for location although service and friendliness of some staff could be improved.',happy
id20626,' our family of four traveled from the midwest to san antonio and stayed at the hotel contessa over spring break in early april. the hotel suite was roomy and very clean. the staff was wonderful and very helpful. the hotel is tucked away on a quiet corner of the riverwalk but within walking distance to most sites and numerous restaurants. we were only a block away from the bus stop which offered buses to sea world the zoo museums the market and more. the front desk helped to guide us as to which bus to take and at what times. the hotel and staff were a reflection of the culture and hospitality that the city of san antonio has to offer. we would definitely return to this hotel again!',happy
id20627,' my husband and i always stay at this property when coming in to see the cubs. the hotel is in a safe neighborhood with tons of restaurants and shopping nearby. and the main reason why we stay at this property is because it is also only a few blocks from wrigley field. the pros: the property appears to have gone under some renovations since our last stay; our room looked newly remodeled and had a large flat screen tv a microfridge and coffee maker. the room was very clean and stocked well with extra towels blankets and pillows. and it was nice to have two bottles or water waiting for us on the fridge each day. the cons: unfortunately the walls were very thin; we could hear the guests in the room next to ours every morning when they were in the bathroom (gross) and could also hear other guests talking in their rooms when walking down the hallway. there was also a lot of outdoor noise at ---am each morning. the breakfast includes the usual pastries and cereal and they also had sausage and eggs. on day two of our stay though the delicious cinnamon rolls from day one were put back out even though they had gone stale. also they ran out of eggs and sausage only a half hour into serving breakfast and we had to wait around ----- minutes until they heated some up in the microwave. im also never thrilled about having to pay an extra $--+ for parking each day. luckily this was not a surprise to us since weve stayed here before but their website doesnt really mention the parking fee and the front desk did not mention it when we called either. as far as value for the service and amenities the property is overpriced. but the location of the property in proximity to wrigley field cant be beat and this is why we stay here. so well be back again.',happy
id20628,' i have been traveling to chicago on business a lot lately and i stayed at the best western this week as the hotel i have been staying at was booked and the free parking was enticing. i had a terrible night! i had the worst hotel experience of all my travels and i have traveled a lot! the beds-pillows were hard as rocks the room is run down the entrance is through a dingy dirty parking ramp the corner of ohio-clark is busy with traffic all night there were people partying till late and to top it all off the vending-ice machine were right outside my room and churning ice all night. i think i got - hours of sleep. my iron did not work and they did act quickly to bring me a brand new. overall i thought the service was great friendly people including the parking attendant. the hotel is not great! not sure why it is rated so high online. if you are traveling on business and need to be refreshed in the morning dont stay at this hotel!',not_happy
id20629,' i spent a few weeks here while on business and this hotel has everything you need and want on an extended stay. location - check. clean - check. free breakfast - check. on premise laundry - check. pool excercise room - check check. plenty of bars and resturants within walking distance - double check. the entire staff was great and i actually felt like i was leaving home when i checked out to go home.',happy
id20630,' our second stay at this hotel in the past -- months. yes the rooms do need updating but the location is perfect as a base to explore ny city. all interaction i had with staff was really positive.',not_happy
id20631,' this out is not a full service we kiss your butt style of hotel. what they do they do right or attempt to anyway! the staff is decent and can help with all of your needs. the hotel has a great pool area and a billards table on property. this reminds me of a swanky hugh hefner kind of place without all of the women. i suggest hitting the bar as the prices are okay but it is always empty. relax by the pool and have a martini while you soak up the rays.',happy
id20632,' the hotel itself is exactly what i expected based upon these reviews and the pictures provided by other tripadvisor members. the lobby area is very picturesque and grandiose while the rooms are a bit outdated and badly lit. the worst part about the room was the bathroom -- i felt dirtier after showering in it than i did before showering. first of all the shower had three walls (uhh...yeah...) which meant that the entire floor got soaked when you showered. the water pressure sucked and there was mildew and slimy gunk coating the floor and walls. gross. the toilet was also weird - it was like an industrial toilet that youd find in an airport bathroom or something and just seemed to be out of place. also the wireless internet is $---day. dont think you can just use the business center that the hotel boasts about on their website because they charge you $-.---minute for internet usage. nice eh? the main gripe i had with this hotel was with its management. i was staying there with a friend who was the one paying for the room. her flight was delayed and i ended up arriving at the hotel - hour before her so she called and put my name on the reservation. the hotel manager albert told her that they would need to swipe my credit card for security purposes in order to check me in but that nothing would be charged and they would charge her card when she arrived. when i got to the hotel and asked for albert he was very dismissive with me and had zero interest in handling the situation even though he was the one who spoke with my friend. he passed me off to one of his hotel clerks and before giving her my credit card i confirmed with him that it would not be charged. he very impatiently told me that it wouldnt be. fine. well the next day i logged onto my credit card account and i had a pending charge of $--- from the biltmore hotel. it turns out that even though the hotel didnt charge me the $--- they still sent a $--- authorization through in case my friend didnt show up and i had to pay which causes the bank to treat it as a pending charge. even though i asked several times about any charges to my card the $--- authorization was never mentioned by albert or any hotel clerk. my bank (bank of america) usually reverses authorizations within - business days but since i was staying at the biltmore over the weekend it would not be reversed before i left la. in other words it was basically like the hotel charged me $--- and promised to reverse it after i left la. how does that help?! what is worse is that i intentionally only brought that one credit card with me to la because it had a moderate credit limit and i didnt want to go crazy with the spending while i was there on a girl is weekend. it was just a minor annoyance at first and i went downstairs completely calm to talk to someone about the hold on my card. i spoke with miguel who was very nice but ultimately couldnt help and he went to get albert for me. (can you see where this is going?) albert - the hotel manager who is supposed to you know actually care about the guests - took about -- minutes to wander out of his office to do me the favor of speaking to him and then had no idea what the issue was even though miguel had briefed him on it. he was immediately defensive about it interrupting me and talking loudly over me and told me that he did tell me about the $--- authorization. it was a complete lie and when he saw that i was getting upset he changed his story and said he must have told my friend about it on the phone and she didnt pass it along to me. i ---% know she would have told me me something like that and when i asked her later about it she said that was a lie and he never mentioned anything about an authorization much less a $--- one. we went back and forth for about -- minutes which consisted mostly of albert talking to me like i was a --year-old and insisting that he was right and i didnt remember correctly . not once did he apologize for the inconvenience and whenever he let me speak (a rare occurrence) he rolled his eyes and looked up at the ceiling instead of actually listening to me. after he finally shut up i told him that i came downstairs completely happy and just wanting an explanation but after being told that my friend was a liar i apparently had a memory problem and not being offered one measly apology i was livid. he shrugged his shoulders like he couldnt care less and that was the end of it. after i informed him that i was going to be writing a negative review on tripadvisor he did say i apologize if you misunderstood about the authorization but ... which is a worthless apology in my book. if you have to threaten the hotel management with a tripadvisor review in order to get a semi-decent attitude out of them i consider that a hotel i dont want to stay at ever again. he so obviously does not give a crap about the guests of this hotel (read the other reviews that mention the horrendous management!) and his employees looked miserable. in short this hotel might be adequate but if you have any problem whatsoever be ready to want to yank your hair out. ive never experienced such shoddy customer service in my life. i love visiting downtown la but i can guarantee you ill never make the mistake of staying at the biltmore ever again. the hilton is right across the street and their reviews (and rooms ... and bathrooms ... and restaurant ... and ...) far surpass the biltmore is.',not_happy
id20633,' pros first cons last. we booked this hotel through priceline for a spectacularly low price relative to what expedia was asking (approx. ---). when we got there we were quickly checked in and experienced nothing but positive and friendly service. the hotel lobby is old world gilded and worthy of a movie set. my fiance and i took engagement photos in the lobby and the second floor ballrooms and hallways. i would not be exaggerating by stating that the hallways on the second floor look palatial with china cabinets and porcelain statues and vases on pedestals. our rooms were very well appointed although the carpets are a bit dated. nonetheless everything was very clean and daily maid service was perfect. messages were left for us when we had our privacy sign out turn down service included filling the ice bucket it couldnt have been more perfect. we heard the next door neighbors literally and figuratively banging but otherwise very well insulated from room and street noise. there is a small but well-appointed gym but no pool. the location is excellent. less than - miles from the airport and right next to the horton mall one block away. --eleven next door as well for snacks and drinks. one issue though san diego downtown is a bit sketchy - there are a lot of homeless and bail bonds places right around the corner from --- star hotels like this and the us grant. we asked the concierge if walking to little italy was possible (at -- pm) and she cheerfully said yes. after - blocks we had to turn back and get the car. the streets became rough and dark with underpasses and highway crossings. i wouldnt do it and she shouldnt have given us the advice. now for the bad part - and this is big. parking now costs $-- per day! and there is no street parking at all in the area (for over -- minutes). much of san diego downtown is like this so you have no choice but to pay. next there is now a mandatory hidden $-- room fee! this is over and above your priceline total. so if you think all youre paying is the priceline total you are wrong! add $-- to it. the attendant told us that this was a new policy and that it covered wireless internet - bottles of water a day and a newspaper. we could not opt out of it. this is flat out wrong. people use priceline in order to pre-pay and get a total and fixed cost. what is to stop a hotel from charging $-- extra per night when you show up??? even if you book this hotel directly from their website you may miss this extra $-- charge. al in all i tolerated the extra fee and parking charges because the hotel was exquisitely elegant. plus we had great service and beautiful engagement photos. if i had paid full price the ratings would have dipped.',happy
id20634,' i looked through the reviews on this web-site prior to making my reservation at helix. i was staying for one night only at the suite. ---sq feet. ask for aaa rates for i booked it for $--- which comparatevely speaking is a good deal. the colours are funky and groovy indeed so dont expect to see business travelers. good things: flat-screen tv rules actually there were two tvs in suite. cd stereo system so bring your cds if you want. both wireless and high-speed internet. bathroom supplies are aveda (for some reason it is a big deal for women) :) we were greeted with a complimentary glass of champagne. the bed is comfortable and room features all regular amenities (iron iron desk hair dryer etc) not so good things: location - -- min from dupont circle subway. there was no bathrobes in the bathroom even though they were in the description of the suite. i wouldnt count too much on breakfast...it is mainly coffee and juice. staff...well they are very friendly but somewhat disorganized. helix is a *** hotel after all. my guess the hotel would appeal to younger people-couples to get shagadelic in washington dc :)',happy
id20635,' great location to airport. rooms were updated and clean. staff friendly. able to print out boarding passes for next day and parking was free!!!',happy
id20636,' look it is getting on but for the price it was good... location was walkable for us to get around staff were very helpful.... room clean and tidy.... dont expect the regent beverly wilshire.... would stay again lots of locals (aussies) there...',happy
id20637,' cool comfortable escape after spending hours on the riverwalk. we were looking for nice and affordable and we found it here. staff was wonderful - front desk reception were helpful and friendly and gave us the key to the lounge where we could always find goodies to tempt us and a cappuccino-latte machine to keep our energy up.',happy
id20638,' the hyatt regency is a fairly generic hotel with very little character. but in terms of the basics needed for business travel it is a good choice: comfortable rooms pretty good restaurant and a good and helpful staff.',happy
id20639,' none of the following are big deals on their own but i dont think ill be back. -. no cab outside the lobby you have to walk back to the cab stand at the airport -. sink stopper mechanism in room --- busted -. internet cable not plugged in i had to move furniture to around and do it -. thermostat does not change the room temp. it stays the same no matter what setting - musty smell in the hallway - unprofessional gift shop staff. the girl working at -pm on oct -- insists on singing the r&b tunes on the radio outloud while waiting on customers. - no newspaper outside the door in the morning - very limited tv channel selection. -. long walk from e concourse and very few signs pointing you to the hotel hard to tell if you are going the right way.',not_happy
id20640,' we really liked this motel and the price is nice. however it is not exactly in the middle of l.a. but that didnt bother us. just keep in mind that the traffic in the l.a. area is somewhat annoying - so avoid the rushhour! the staff was really friendly and helpful the room was nice and clean. they serve complimentary breakfast which was really ok.',happy
id20641,' this hotel is in a perfect location in the trendy harbor east area with the harbor a couple blocks away and a wide range of shops of restaurants right outside the door. the hotel has nice clean contemporary decor. the rooms are a very tight squeeze though so if you value alot of floor space it is not so great. i certainly would have appreciated more room to move around. attached is a full service fitness center that you can enter directly from the hotel and use for free while staying. let me say this fitness center is the real deal; you wont be disappointed. the hours are the downside - opens at -:--am but closes at --pm. that is just too early. they need to stay open until at least --pm if not midnight these days. the biggest weakness is the valet service. both days we had major problems retrieving our car. both times we called down to front desk -- min ahead of time but no car was there when we got down and we had to wait another --min the -st day and --min the -nd day (after complaining since we were checking out and heading for flight) to get car. appears to be a combination of poor communications process weak training and lackluster employees. so just be warned; youll likely wait quite awhile to get your car here. looks like others there were having similar experiences.',not_happy
id20642,' i stayed at the doubletree hotel for three weeks while on company travel. i was so impressed with my stay there that i would absolutely recommend it to anyone. the rooms were clean the beds were comfortable and the complimentary internet was a welcome bonus! the room service staff was awesome and when i requested a different iron and a small refrigerator for my room they were delivered promptly! everyone at the front desk guest services gift shop fed ex lounge area sushi bar restaurant and starbucks were all extraordinary hosts. of course those chocolate chip cookies were absolutely the best and exemplary of the overall service and quality of this fine hotel establishment. i look forward to going back!!',happy
id20643,' stayed last weekend for a visit to see my daughter. looked around on trvel sites and noticed that almost all hotels were booked or very expensive in downtown chicago. i called the sheraton hotline and was offered a promotion that i couldnt refuse. i drove from minneapolis and parked my car at my daughters apartment. we took the red line to the hotel. it is a - block walk. not bad. the hotel was sleek and clean in the lobby. there were alot of young couples as there were a couple of weddings planned for that weekend. lots of activity and fun people watching. our room was #---. it was very very nice. it was big for some chicago hotels. the bed looked inviting (i was tired from the - hour drive). we left and went to dinner. after dinner we crashed. the bed was so comfortable. the bathroon was updated with marble. we used the lobby bar a couple of times and the bartenders were very nice. the front desk was very nice too. it was a perfect time to be in chicago. this hotel was in a nice location. i have always preferred the northern side of michign avenue (--- block) but i found that there were many many restaurants and bars that were lively and fun. i would recommend going back. only complaints are: palying for the use of computer in the lobby (-.--) i tried it and it didnt even let me use sites because of security. didnt like paying for nothing. i also think that --.-- is too much for parking. i am glad i didnt have to. the price for drinks and coffee is expensive but most are at a nice hotels like the westin.',happy
id20644,' i enjoyed my stay at the hotel and the service was up to hyatt standards. as a diamond member i was treated very well however they were very busy and not able to check us in for quite some time. the only downfall was the $-- valet parking. i will admit the valets were quick with getting you your car but it is still not worth the money.',not_happy
id20645,' great product! the hotel seems quiet new. very chic modern urban feel. great rooms - ask for sea front facing the ferry building. fab location! excellent service - discreet and warm. the bar-restaurant is a hot spot for hour with the local crowd.',happy
id20646,' this is a great hotel. the staff are very polite friendly and accomodating. they would greet us each time we left the hotel or returned for the day. the housekeepers would even say hello or good morning as we passed by in the hallway. the bellmen were also very friendly and gladly provided us directions. the rooms are a nice size with contemporary decor. i particularily liked the little vanity area in the bathroom. there was plenty of hot water and nice water pressure in the shower. complementary small bottles of shampoo conditioner and lotion were provided. the room was equipped with an iron hair dryer safe and a mini bar with a frig. the frig was useful when we brought home leftover pizza (geno is pizza is right next door). there is a walgreen is not too far away where you can stock up on water so you dont have to pay the mini bar prices. there is a lounge on the top floor with an indoor and outdoor area. the indoor area was a little small but not very crowded so it was not a problem. there is a great view from the outdoor area. it probably is great in the summer. as mentioned in the other reviews it is a bit noisey. there were workers in the back of the hotel working on the windows (there was a letter in the room saying they were installing another pane of glass to block the noise) and they were pounding in the morning. also sirens in the middle of the night because the hotel is located next to a hospital. we mentioned this to the front desk and they moved our room to a higher floor with no problem. this was a little better but still a lot of pounding. each day we left the hotel early in the morning so it wasnt that big of a deal. if you are planning on sleeping in it might be a problem. as mentioned in other reviews the free wifi didnt work on my phone. it was very slow and was worse when we moved to a higher floor. again not that big of a deal. the hotel does have a business center that we used to print out our boarding passes for free. if you want to use the internet there is a charge. however the front desk offered to look up and print off anything we needed. lastly i need to mention the great location. geno is pizza is next door. michigan ave. is about a block away. giordano is pizza about a block away. you can clearly see the john hancock out of the window. lots of restuarants and shopping nearby. safe area near upscale stores such as neiman marcus and saks. there are also very expensive hotels nearby so you know it is a good area. i would definitely recommend this hotel--great location top service clean room. the noise problem looks like it is being corrected and the wifi problem is not a big deal. for the price it does not get much better than this!',happy
id20647,' although i am a frequent traveler to nyc this was my first stay at this hotel. several of the previous reviewers make mention of the subway right next to the hotel. the room we booked was directly across from the train. although we called down to the reception desk to see if we could be moved there were no rooms available for us to change. i was not very worried but my friend is a fairly light sleeper. overall the sound was not too bad and much like living near an airport you just become used to it. after a long day of walking and sightseeing (and a belly full of good food and drink) i probably could fall asleep in the middle of times square! the room itself was pretty stark. not even any artwork on the walls however the room itself was large enough for our two full beds and still plenty of room to walk around. the elevators are a little slow but with only a few floors it is not like the wait was hours. the hotel does have free internet although it is wired not wireless. the bathroom had a bathtub which is not all that common in nyc. the location is interesting because you are so far south on manhattan. if you dont mind walking within ----- blocks are lots of restaurants and shops in the lower eastside (les) and little italy. there are a couple of subway stations within a few blocks but strangely enough we never took them. we would walk towards soho and les at the start of each day. by the evenings we were generally in midtown so we would take a cab back after a long day of sightseeing (with plenty of eating!). i would say this hotel is probably better if you are just a little bit adventurous especially given the location is a bit off the beaten tourist path. i for one will include this hotel on my list of favorites to consider the next time i am in nyc.',not_happy
id20648,' we stayed for - nights at the end of our california road trip. the walk from bart with a suitcase was a bit hard as it is on top of a hill going back it was a lot easier. the room was light clean and stylish - no complaints. we were to get the room immediately when we even though it was only -.--pm. the location was perfect walking & cable car distance from anywere we wanted to go. i recommend getting a day pass or --day-pass (depending on your stay) for the cable cars - we are in pretty good shape but the hills are really steep! i was also about the computer in the lobby - i could check us in for our return flight & print boarding passes.',happy
id20649,' visited san diego (from nj) for sister is wedding. cannot express enough how pleased we were with our stay at homewood suites san diego airport - liberty station. suite was clean and very large for a family. complimentary breakfast and dinner buffets were terrific...tasty and very convenient saving plenty in meal expenses. the hotel staff was friendly and very accommodating. location was great...near airport however plane noise was no issue whatsoever. had other family members staying next door at the marriott but after our glowing commentary about homewood suites they plan to stay here next time. will definitely be back next time we visit san diego. thanks for everything!',happy
id20650,' very clean room price was good staff was very helpful. the bed was only a queen size-',happy
id20651,' stayed here for - week of my usa trip. this places was really loud the staff at the front desk were not very helpful at all. the rooms were oldish and the house keeping was not that good at all! if you can i would avoid this place!!',not_happy
id20652,' was clean and good service. great position to see everything',happy
id20653,' my observation was that the hotel was just too dark near modern gothic . it was a strange vibe that didnt seem consistent with what one would expect from texas. i never felt like i could completely relax in this renovated bank building. however the service was wonderful and the massage was much needed. the room service menu was outdated and i had to change my order a couple of times which was annoying. the roof-top views of downtown dallas were good. the hotel entrance leaves a lot to be desired even though the valet staff was helpful!',not_happy
id20654,' my new favorite hotel in philadelphia my first visit was for business and i now return for pleasure. the rooms are amazing the hotel itself is set prefectly in center city and the resturant is great. nitelife is amazing so close to kimmel south street and the reading terminal',happy
id20655,' the room was very clean but there was no room service. the location was great as it was close to the waterfront and numerous restaurants',happy
id20656,' this property is emaculate. the check in service was a+++. they were able to get us the best room available (looking over the main pool & top floor). note that i did call in this request about - months before our arrival. the only thing i found that could use some tlc is the concierge desk... they didnt seem to really want to talk to my boyfriend and i because we were not interested in purchasing a timeshare. plus it seemed like all of their events had to do with purchasing a timeshare. i would have enjoyed some other non timeshare sales events: movie night card night...whatever... without the sales pitch. anyways the area was fantastic. nice pools & great views of the az sunsets.the property has a shuttle that takes you to the local mall area (many nice places to eat & shop). our favorite was the grilled expedition-- awesome hour! we will be back!',happy
id20657,' we travel to baltimore (inner harbor) every other year. we enjoy the water taxi service and the wonderful restaurants. we always travel there by amtrak - a great way to relax. we usually stay at the renaissance harborplace hotel but they priced themselves right out of our budget this year. so we experimented with priceline. we received the marriott waterfront as our location this trip. the hotel itself is well situated. the hotel design very pleasing. cant say enough about the view - spectacular. staff very pleasant. then it was time to sleep! the noise was awful. you could hear everything right to the opening and closing of the bathroom door in the adjoining suites. if your not a light sleeper this hotel is for you!',not_happy
id20658,' stayed - nights for a whirl-wind tour of sf. it is location and value with no frills close to all the city has to offer. public transportation is within several blocks. y ou can get to any place via bart and-or muni. the money you save staying here will cover a nice dinner at one of the better restaurants in town.',happy
id20659,' i stayed at this hotel for business and i would not recommend it for a long-term stay. the location is excellent - close to restaurants and the metro. it has a snazzy fun interior with what is admittedly some of the best amenities i’ve found in a hotel yet (nice touches such as small packets of woolite in the bathroom for the odd pair of stockings you need to wash). i would not however advise staying longer than a few days. they don’t cater to business professionals. for example there is no laundry service aside from dry cleaning and the concierge seems unable and unwilling to assist beyond telling you that there is nothing available. furthermore i’ve had a poor experience with customer service. i requested a “complimentary fish” - times before it materialized. the toiletries in my bathroom were not refreshed when needed and i had to ask. i was in my room on a friday afternoon having returned early from meetings and the housekeeper walked in without knocking to ‘check the room’. the phone didn’t work engineering accessed my room several times to work on a thermostat that seemed to work fine without asking my permission first. service from the front desk staff was inconsistent at best. on the whole while this may be a great location it would seem the hotel rests on its laurels in the customer service department depending on the kimpton brand and location to “carry the day.” i have not received the level of service i anticipate from the kimpton brand. it is notable that many hotels in washington dc have a great location and comfortable rooms with great amenities. the one quality that can distinguish a hotel from the rest in this city is the level of service. i would “go fish” on this particular location.',not_happy
id20660,' i always start with the positive. i grew up in houston and was in town for two nights attending a reunion. it was a getaway weekend for my husband and i and we were really excited to get a great rate thru the hotel website. the location was stellar. our event saturday night was litterally steps away from the hotel and the metro is right outside the front door. if driving you can get everywhere easily from here. this building is very stylishly done. it is an old bank building that has been refurbished and looks amazing. the colors are vibrant and exciting. mostly modern with all the character of an old world place. kudos to the designer. if you dont stay here drop in for drinks just to check it out. our room was just a standard room but it was impressive and the bathroom was amazingly large. nothing bad to say about the property. however this is a boutique hotel only. dont expect much in the form of service and hospitality. the staff was pleasant enough but nothing special. we asked three different staff members (reservation desk bartender and bellhop) about the place we were attending saturday night. not one knew where it was or had heard of it. it was litterally a block away around the corner. it is kind of a downtown landmark. they all said the same thing oh i hate downtown i just come here to work and then i go home. i dont know where anything is around here . seriously they all pretty much said the same thing. i had planned to use the salon while there and wanted to simply get my hair professionally blown dry while i was there. just be aware the spa is just - treatment rooms in the basement. they can call and have someone come to perform services but you better call way in advance of you need a specific time. dont expect to drop in or dial down for an appt on the fly. the workout room is quite nice if you need to get in a workout. the restaurant - lobby and bar all occupy the same space on the lobby level and that is pretty much it except for the party- meeting rooms on the mezzanine level. the restaurant has gotten some rave reviews. we had - drinks at the bar in the afternoon and sampled the tuna tartare appetizer which was edible but not great and the gourmet mini burger sliders- yuk! bar tab $--. we did not even eat the burgers. they looked good but the meat smelled bad. nothing about those apps made me want to sit down to an expensive dinner in the voice restaurant. we did have breakfast the day we left and it was quite nice. good coffee fresh juice. etc. the bar also seemed to be popular place to chill in the evening. worth mentioning: the hotel shuttle is free and looks like the car the supernanny drives. cute. valet is $---night but you have unlimited access to your car. would i stay here again. yes. the rate we got online was great for the property and location. just dont expect four seasons or the ritz type service. this is not a resort hotel. just a room with access to food and a bar in a great location downtown close to bars etc. if you prefer a less urban experience with high end shopping stay by the galleria.',not_happy
id20661,' park south is a fantastic hotel. great double bed room nice staff breakfast included and subway just a few steps away. ill stay again.',happy
id20662,' i travel extensively for business and we have been in chicago numerous times for pleasure. this is one of the best hotels we have stayed at. excellent personalized service: concierge christopher was very helpful and pointed us a number of great restaurants. concierge gwendolyn went above and beyond the call of duty in helping me with a passport renewal. she saved me a huge amount of time. thanks so much. the gym and spa were impressive. we were very pleased and will return on our next visit to chicago.',happy
id20663,' the front desk staff was very friendly the food at legends was delicious. the pillows were small - funny small almost like throw pillows but not quite. internet was pretty slow but i wasnt working so it wasnt a problem. if i was here on business it would be very annoying. not a lot of nearby restaurants that we could easily see. the room was clean. our window looked over the interior of the hotel you could see the pool and breakfast area - kind of like the four points by sheraton in cocoa beach florida. the pool is indoor-outdoor and is heated according to the sign in the lobby but we didnt see anyone use it while we were there.',happy
id20664,' hotel rooms were average in quality. staff was rude and unaccommodating upon discovering we had discounted rates. wouldnt stay there again.',not_happy
id20665,' i also stayed at this hotel during the girls jo is. i would assume based on the previous reviews that this hotel had been mismanaged and not taken care of. i can say with all sincerity that if you were to stay at the hotel again you would see night and day differences. i was extremely apprehensive about staying at this hotel after reading previous reviews. as you will see in my other reviews i am brutally honest with my comments. i would highly recommend this hotel to anyone thinking of staying close to downtown dallas. please keep in mind they are still remodeling so there are some issues with that but nothing that interrupted my stay. pros -location location location! very close to downtown and an easy drive also. easy back roads to get downtown when the interstate is backed up. -clean rooms hallways laundry facility workout facility and dining facility -food from restaurant was very good (breakfast buffet in the mornings and a club croissant sandwich a couple of times) -stayed in a king suite. rooms were large. - lg lcd flat screen monitors. bedroom was tight but living room area was large and allowed for a lot of space. easy to spread out with a laptop. wet bar was a nice touch also. -pool looked clean but i didnt jump in. -staff was negotiable on check out time and seemed courteous with other folks in our group cons -pay $-.-- for --hrs of wireless. i have stayed in - star hotels with free wireless. (business center was one computer in a cubby hole in the lobby. signs posted makes it look like they are still revamping the business center) -was told $- flat rate for calls out on toll free numbers (had a conference call). ended up getting charged for $-- or so. -each room has a little ledge to walk out on railing in our room looked like it was ready to fall off. i jiggled it and it almost did! i dont have little ones but something to keep in mind -the main bedroom was tight. but nothing you cant handle -walls were quite thin. i could hear our neighbors discussions at - am',happy
id20666,' ver y good hotel clean good comfy beds(one of the bests) nice people i spend a bautiful stay',happy
id20667,' the hotel room was quiet and had a balcony. there was a starbucks in the lobby - very convenient. great pool to cool off in - foam in hot tub was questionable. stayed for two nights at hotel and used the valet service. when car was returned there was damage and valet service will not claim fault. which is ridiculous considering you pay $-- a night. do you self a service and self park your car.',not_happy
id20668,' a very cool and trendy hotel with a great vibe and excellent service being provide at all times - i simply loved this hotel and it will now be my default option when travelling to sf.',happy
id20669,' hotel is a classic. it has a bit of history mixed in with some character. overall i was extremely pleased with my recent stay at the hilton. the location is perfect. rooms are spacious. staff went out of there way to help and assist me with everything this is my favorite place to stay in chicago. cons. cleanliness. i personally think they could have done a better job cleaning my room. the marble in my bathroom easily hides any unwanted hair - if you know what i mean. gym. the gym is not covered under the cost of your room cost. that is separate and is not cheap. anyone looking to workout or run while they stay here be prepared to pay --.-- dollars per workout. parking. not cheap. why dont hey just include this in the price of the room?',happy
id20670,' well wed stayed at the dc w and were not looking forward to chicago much. how right we were! first comment from the dour receptionist was that a starwood card wouldnt be credited as wed booked through an agent (this was mentioned repeatedly creating a negative air right away). wifi (glacially slow) was supposed to be free but appeared on the bill. our bags took ages to come to the room and when i requested a coffee maker i had to ask separately for fresh milk - the response was have you anywhere to keep it? . um the fridge? surely they know they have fridges. however they were prescient as the fridge wasnt working. if i had taken a $-- bottle of champagne id have been pretty miffed. i was miffed enough that my milk went off. no view by the way and blinds that fall off their runners (and actually have a card warning so!). a-c is very noisy. hotel needs a serious refurb. the bar is noisy and the cocktails weak and not very nice. nibbles were available for some guests but apparently not all. one stool in the bar was broken with nails sticking out. dont whatever you do opt for the environmental option. firstly it doesnt mean just that your towels arent changed (which is fine) but also that no-one services your room at all. secondly in this hotel there arent any towel rails (!) so you do need your towels changed every day. very few power outlets so you have to make coffee charge appliances on the floor. safe! on arrival the hanger shown was on the floor of the poorly lit corridor and still there hours later - quite a trip hazard. again the mythical acura car service was nowhere to be seen. in mitigation the doormen and cleaners are very friendly and nice. but it is grim for an expensive hotel! w never again but i think i can guess what it stands for. amazed that a good brand like bliss is sullying its reputation with this association.',not_happy
id20671,' i recently stayed at this hotel for a short getaway. nice staff location and room. i stayed in a junior suite booked through hotels.com...about --- dollars with tax per night. i thought that was a great value for a room that included a small living room area nice bathroom with shower as well as a tub and two tvs--not really that necessary but nice. bed was comfortable and it was quiet. there is a restaurant and bar in the hotel but we did not have time to visit them but they are there and there is room service. pets are also allowed on certain floors in this hotel--we stayed on the -th and there was a barking dog but you hardly hear anything when you are in your room. i love pets but am not so fond of sharing my hotel room with them. my room was clean and i did not see any problem areas in my room. for those who are highly allergic to animals i think that it is important to know that this is a pet friendly hotel. also internet access has a fee--about $-- per day. the location was very convenient to all the stores rittenhouse square restaurants etc. it was great to just walk to everything. we parked our car at ---- samson street for $--. i think valet parking would have been a better deal which the hotel offered...i think at $--. i really liked this hotel and would probably stay here again on my next philly visit.',happy
id20672,' my husband and i had a wonderful weekend in nyc jan -----. we bid on a hotel through priceline on tuesday of last week won the crowne plaza manhattan for cheap and i was thrilled. we got there after -pm friday night asked for a room that is higher up...was told all rooms start on the --th floor...the check in was smooth friendly and helpful. we were on the --th floor...in a corner room looking over times square. the room was huge for new york. my husband travels a lot and is in new york some says this was the biggest room he has been in in nyc. the room was clean comfortable and just what we were looking for! the hotel is right on broadway right in the middle of everything!! we were with our entire stay. we were able to leave our bags on sunday with the concierge until our flight out that evening. definitely would stay there again and recommend it to frineds family anyone going to nyc!!',happy
id20673,' ive been to chicago multiple times and have stayed at places much nicer than the hyatt. the location is fine just a block off of michigan avenue but that also means that it is noisy with sirens at all hours. i know they cant help the location but there are better places to be. on top of that the views are lacking. chicago has beautiful views but the hyatt did not have any. it is within walking distance to the grand stop on the red line and lots of shopping and some decent restaurants so that was nice. the room was mediocre. it was dated and need to be updated. the size was great and the bedding was very comfortable. i was there for a conference and that set-up was also a bit odd. instead of having separate conference rooms they just split our main room every time we had a breakout session. the elevators were very fast especially given the number of people there for the conference. staff was friendly but never went above and beyond to satisfy my needs. if youre going to chicago and looking for a hotel in this range id look at the holiday inn merchandise market or the wit. also if you really want to experience chicago make sure you visit the neighborhoods and venture away from the magnificent mile area. like i said not a bad stay but there are better places in chicago.',not_happy
id20674,' i would recommend this hotel for location and value. my daughter and i stayed - nights. they do not clean the room daily...only if you are staying a week or more i was told. my main complaint was: we were booked in a smoking room because that is all they had left. i prefer non-smoking if i can get it but i have stayed in smoking rooms before and theyve been ok. on this occasion our room reeked of cigarettes. i thought we could open the window air it out run the fan etc. nothing worked. i have never smelled such a strong smoke smell in a hotel room. and the bed is blanket had a few burn holes in it. i complained to the desk when we checked out... told them our stay was otherwise ok but the smell and the blanket needed to go. she was very nice about it. i really wish i had asked to change rooms after the weekend was over perhaps a non-smoking room would have been available.',not_happy
id20675,' reserved king room with view. checked in to - story tower in a room w-- queens with a view of the tent that is used for events. that night the crew at ----pm were banging the metal poles to take stuff down. heat was a choice between a banging noise when it turned on and off every -- minutes or be cold. water the next morning was hot for first shower and freezing cold for second. second day both showers were cold. third day it was intermit. hot-cold. rooms are large but carpet was soiled. beds are placed close to window and wall so you really cant get out of bed easily. location is great. you are close to major attractions. nice walk around the marina and the park next to the hotel has paths for running. the pools are now open and great for all ages. there is a water slide and hot tub. staff was very friendly and andrew gave very good recommendations for local cafes. they also have free internet in the lobby so you can log on and check in for your flights if you dont want to pay for internet service. parking is also pricey and very limited. you can park across the street at the parking garage which was easy. suggest that you request the tower rooms. hopefully they are less problematic and less wear and tear.',not_happy
id20676,' i recently traveled for business and was able to take my wife and two young children (- --- & - months). the hotel made our staff absolutely fantastic for all of us. upon entry into our room there was customized plates welcoming my boys with cookies and the fixings to decorate them. they provided bath toys and bubbles laid out the cutest and most comfortable bed linens and answered all of the requests a -.- year old could think of. the excellent service the hotel provided my family made it much easier for me to run off to business meetings. thank you four seasons georgetown.',happy
id20677,' -th annual trip and stay here: rooms property views & staff certainly remain wonderful. however rates had doubled to $--- for twin ocean view room since last year (and for that matter since sister-in-law stayed --weeks ago). we made reservations -+ mon',not_happy
id20678,' my husband and i stayed for two nights at the beginning of october. we paid $--- per night including tax for a standard king room excluding breakfast through the hotel is website. this was the most we paid for a room on our two week holiday but i gather hotel prices are much higher than average in san francisco anyway. im glad we stayed there as the hotel was lovely the room was well appointed. smaller than average but not too small for us. the staff at reception and on the door were very friendly and helpful. actually all staff in the hotel including cleaning staff mini-bar staff and everyone we passed in the building were particularly friendly. the hotel is in a fantastic location just a - minute walk to union square close (maybe ---- min walk) to the bart (which takes you to the airport for $-.--) and metro and close to shops and china town. i had read reviews that the rooms can be noisy so we had requested a quiet room. i was very surprised that the hotel had actually remembered my request especially as i had booked through the website but they gave us a quiet room (---). because it didnt face the street the view wasnt great (just a view of a car park at the back!) but this didnt bother us at all - would much rather have a good night is sleep. dont even think about having a car here though as the one-way streets and parking are an absolute nightmare! we hired a car for our two week holiday but gave it back when we got to san francisco (but drove into san francisco via the golden gate bridge and took a look at golden gate park and ocean beach before going into the city centre as it is not as easy to get out here on foot or by public transport as it is to get around the city centre of course). the city centre is very easy to get around by foot and buses - particularly union square the marina cow hollow fisherman is wharf financial district chinatown etc..the bus network is excellent and cheap ($-.--); your hotel can give you a map showing all bus routes. as our room rate didnt include breakfast we ate out for breakfast; once at home plate in cow hollow (lovely family-run type place great value - food was ok) and once at cafe de la presse opposite the orchard garden hotel (fantastic food but a little pricey). id definitely stay here again. i would recommend it if you are looking for comfort and convenience but not if you are looking for a cheaper option. you might be able to find something cheaper further away if you just want somewhere to lay your head.',happy
id20679,' i booked this one last minute and lucked up on a good price despite the fact there was a big convention in the hotel. the room is very well done and the staff are courteous and professional. the room service menu had tasty choices and i order a few appetizers. it is a nice hotel but for my taste it is seems to be away from the city action.',happy
id20680,' right across the street from the galleria shopping for the ladies great window treatment in the lobby very open staff very attentive quick check in huge rooms in a suite layout two huge hd plasma flat screens heavenly beds and lilly coffee what more do you need oh and a great rate',happy
id20681,' we could not have been more pleased with this facility. the suite was exceptionally clean service outstanding and breakfast buffet scrumptious and varied. this one is a real value and i would recommend it to anyone.',happy
id20682,' my husband and i just returned from baltimore for an anniversary weekend getaway. we stayed at the inn at henderson is wharf and i cant say enough about the property. the rooms were immaculate and the service superb! the location is wonderful away from all the hustle but still close enough to all the attractions. if you are planning a trip to baltimore you must stay at this fabulous inn. we will definitely go back soon.',happy
id20683,' to start this hotel is in an excellent location. it is a very easy walk to the alamo and riverwalk and the area felt pretty safe and secure. my actual stay at this hotel unfortunately was average at best. the main problem i encountered was a lack of housekeeping service. i stayed for - days-- nights. on the -nd day i returned to my room after being out all day to an uncleaned room. when i informed the desk the girl did not offer any apologies and only said so what do you need? extra towels were quickly brought up by a friendly enough man. the next day i left at approximately noon calling the front desk ahead of time to let them know we would be out for - or - hours and to ensure that we received housekeeping service. the desk clerk was curt and simply said ok. we returned at about -pm to find the room again unclean. i called the desk and finally found a sympathetic ear and housekeepers were up within -- minutes to service the room. my final day at the hotel was on halloween. most of the staff was dressed up in costumes. on check out the staff was coming and going from a room near the front desk being very loud and unprofessional. this did not leave a very good final impression of the hotel. overall the hotel was nice and new but it would seem there are training opportunities for the housekeeping staff and overall professionalism.',not_happy
id20684,' this hotel is very popular in the summer and for good reason. if you have to be in beverly hills or the pico robertson location it doesnt get better for the price. we arrived on july -- and stayed over the weekend. you have to expect to pay for parking in this part of town. the parking lot has lots of space even when the hotel is full. park closer to the top of the parking garage and there is a hotel entrance on the top floor. it is easier than having to walk back out onto the street throught the garage gate. the hotel rooms are very nice for the price with a fully equipped kitchen. there is street noise that you can hear through the windows. internet is included. comfortable bed and adequate bathroom. the complimentary breakfast is ok but like all hotels at full capacity very busy. there are omlettes made to order during the week but not on the weekend. everything is close by this hotel beverly hills is walking distance the museum of tolerance is two blocks away. the pico shopping area is around the corner. ralph is supermarket is two blocks away. its an easy drive to santa monica downtown la and the airport. you cant find anything of this calibre in beverly hills for this price.',happy
id20685,' the service was excellent from bellhops to receptionists. the hotel was very clean and the decor had a tasteful western motif that caught my eye on several occasions. the gym was large and spacious with quality equipment. i was attending a conference and was impressed by the level of attention hotel staff gave to the attendees. the restaurant had great food though slightly over priced for what it was. the whiskey and rye sports bar was very well equipped with big screens and pool tables as well as having a good selection of single malts. for a business traveler this hotel had everything i needed except a pack of cigarettes had to walk over to the sheraton gift shop.',happy
id20686,' i stayed at the baldwin for just one night before moving on to fancier digs when the remainder of my group arrived in the city. i thoroughly enjoyed my stay and consider this hotel one of the best bargains i have come across. the hotel is located within a couple of blocks of union square and is therefore within an easy walk of just about any shopping or eating you might want to do while in san francisco. the staff was very helpful and very knowledgeable about the area. the bathroom in my room was honestly just about the cleanest i have ever encountered in a hotel. the bed was comfortable and the room the perfect size for me. there is only one small elevator and it is slow and the street noise can be excessive especially in the early morning. however these will be minor issues if you ask for a room in the back of the hotel on a lower floor. all in all i can highly recommend this hotel.',happy
id20687,' stayed here for three nights with - adults and - kids - and --. will not stay here again. the location was good but the place is worn out. we had non-smoking room but right outside the door is an ashtray and an area where smoke comes in through the inefficient window air conditiioners. the room is cramped small and dingy. the grounds are nice parking spaces too small to escape dings. continental breakfast was so-so but no real expectation there. the suite had bunkbeds which were not made up prior to our checking in. the mattress pads spreads and blankets were nasty! towels always felt like they had sand in them. fan in bathroom does not work efficiently luckily there is bathroom window to let shower steam out. the airconditioner is horrible. the fan between two rooms does not do adequate job. drapes have stains and are nasty. i guess they figure if you have kids you dont mind but we dont live that way and certainly dont expect to when we are spending hard earned money! the refrigerator was a decent surprise and a convenient one however the rest of the room made a motel six (no offense - to motel six) look like a resort. the mattress on the king bed was broken down and the bedding was horrible. you had to remake the bed in the middle of the night to keep from having the bare mattress underneath you. the room had corners where it was apparent a vacumn never touched dirty windows peeling wallpaper etc etc. location was only positive. pool area was ok and kept up. i have stayed at a lot of comfort inns but this one will not receive a return visit. when checking out talked to desk clerk about stuff and he didnt bother to write down just looked bored and said thank you for telling him. even when we brought up fact that in the bathroom we kept finding an article of clothing that did not belong to any of us. left note for maid about same no response.',not_happy
id20688,' we have stayed here before and once again they have either met or exceeded our expectations. we received a complimentary upgrade to a third floor suite. the desk clerk noted that there might be more noise at that level but we did not experience any problems. this was two weekend nights in the city that never sleeps but we were fine in getting our zzzzzs. many benefits include easy access to subway and amenities within one block...restaurants drug store bagel shop. the lobby is beautiful especially the huge flower arrangement. because we visit the city on a regular basis we only needed to use the concierge for a quick question. we also did not eat or drink here so cannot comment on the restaurant. the barclay had been a consistent hotel in terms of quality and service and we feel the location is unbeatable.',happy
id20689,' first time at the westin st. francis. overall the property is in a fantastic location right on union square at least for my needs on this trip but it is an older property that shows it is age. arrival-lobby-check-in the hotel was very easy to get to from oakland airport. i landed around -:--am hopped the bus (airbart) to the bart station for $- and hopped bart for $-.-- to powell street. after exiting the station and orienting myself it was about a --- minute walk to the front doors of the hotel. the whole trip took less than -- minutes but i did get lucky with the timing of the bus and train. it took me exactly an hour to go back to oakland airport when i departed. knowing i was a lot earlier than check-in time i had no expectations of getting a room and was prepared to leave my bags with the bell desk but a room was available for me which was a nice surprise. the hotel essentially has two lobbies and while i didnt spend much time in either lobby they were nicely decorated well cared for and functional. the main lobby has a coffee shop-bar-seating area while the second lobby is really just the space between a bar restaurant and bank of elevators. room i was given a room in the old building (the -- story one) on the --th floor. the elevators are pretty slow but there are a couple banks of elevators so i never waited that long for a ride. one floor had a problem with the call button not lighting up and one elevator had a broken button for lobby that had to be twisted around to make it work. the hotel should look in to fixing those things! my room was decent although you can clearly tell it is an old building. the air conditioner seemed to work ok although it never got as cold as i wanted it to be. it wasnt uncomfortable though. the room was roomy enough with a standard closet a nook for the desk - double-queen beds a chair to sit in and a bathroom with the typical double shower head which i like. the room also had a flat screen tv very good lighting and a fridge stocked with the typical fare. restaurants i never ate in the restaurants in the hotel but there were a few choices. i heard from coworkers the food was decent. i did have coffee one morning from the faux-starbucks in the lobby but it was significantly more expensive than a regular starbucks of which you can find a couple of them within a - block radius of the hotel. the location on union square does provide convenient access to a seemingly endless supply of restaurants. i would highly recommend avoiding the hotel and trying some of those restaurants instead. chinatown is also very close by if you want some authentic chinese food. gym this hotel probably has one of the biggest hotel gyms ive ever been in. there were about -- treadmills alone plus a myriad of other equipment. i used the gym around -pm one day and it was empty which was very nice. all the equipment is new(er) with tvs on the cardio equipment. they also had towels and water available for free (including with the cost of the gym). some negatives are that the gym typically costs $---day or $---stay if it isnt already included in your rate (mine was) and coworkers told me at -am the gym was so crowded they had to leave. in my experience the pricing is not out of line with what you would pay for a day pass at a normal gym but considering most hotels have free gyms it seems excessive to me. wifi the hotel did offer free internet in the rooms (although truthfully i dont know if it was negotiated in to our rate or was free for everyone). the speed was very good and i never really experienced any slowdowns although i was only using the internet during the day and not at night when all the business travelers go back to their rooms and get online. the only annoying thing about the internet is that once you authenticate the first time during each -- hour period you are provided a pin number and then every subsequent time you disconnect-reconnect you have to go through the process of entering your name room number accepting the agreements and entering the pin. if you forget to email the pin to yourself or write it down it is a hassle. summary overall i enjoyed my stay. i really liked the gym and the location. if i were to visit the area again though and had a choice i would pick a different property in the area. ive stayed at the hilton around the corner and it was a much nicer property to stay at. i dont think it is a bad hotel i just think there are better westin properties in general and probably better hotels in the area.',not_happy
id20690,' the hotel was very clean and quiet. great for a stop over before a flight or cruise.',happy
id20691,' i want to preface this review by pointing out my personal track record of fair and mostly positive reviews and the fact i am a very loyal best western customer. i believe that context is relevant when someone posts an exceptionally poor review. when checking in for a two night stay our paperwork was already prepared and we were quickly admitted. after i parked the car i returned to find a confusing conversation between my wife and some staff occurring in the hall. when i entered i discovered we did not receive the “two queen bed suite” we reserved but rather were in a very small one bedroom room – far too small for our family. at the front desk i was told that they had accidentally sold out of rooms and thus had no other room for us. keep in mind they had said nothing of this at check-in and had already had me sign for the full price of the suite. i insisted on a resolution to the issue and was told they would pay for us to be put up on a different hotel. however after -- minutes the desk clerk informed me she had herself chosen which hotel it would be … with my phone i quickly searched and determined she was attempting to place us in a one-star hotel that was --- of a mile further from the capitol attractions with a list-price of $-- less per night. in other words they were trying to make a profit off their mistake. i refused and we crammed our family into the small room with a promise that the general manager would call us in the morning to work out a better resolution. the next day i did not receive a call from the general manager so while we were out on the town i called him. he had never heard of the issue at all. once informed he agreed to move us into our reserved room immediately and comp the room from the previous night. that second night went fine but upon check-out i was informed that the staff had again attempted to charge us full suite price for the first night and comp the second – cheaper – night instead. the fact that multiple staff members attempted in some way to deceive us financially three different times indicates a cultural trend that goes beyond the initial honest mistake. to be fair after our stay i received a follow-up email from the general manager. he ultimately decided to refund the entire cost of our stay which is certainly indicative of the seriousness of the situation once he became fully informed. i do believe the general manager was embarrassed by this situation and i hope he is able to take actions that improve staff training on how to ethically address such issues in the future. despite the admittedly great location and typical best-western-quality comfortable rooms i would never choose to stay at this hotel again.',not_happy
id20692,' i am actually from memphis and first stayed at the madison two years ago on my wedding night...i loved it! the next morning in the elevator we ran into a number of nba players and coaches including steve nash. it was a great visit however i did not want to rate at that time since i only stayed one night. my husband and i returned just this weekend for our anniversary and it was just as i remembered. the valet meets you at your car. assists with your bags the front desk was helpful every employee greets you with a hello. this hotel is in close proximity with downtown fun and our room was spectacular! my favorite part of the stay....breakfast!!!! we ordered room service and it was literally the best breakfast i have ever had!!!! i want to return just for breakfast! this is definitely a great memphis hotel.',happy
id20693,' this hotel could certainly do with a refurb apparently some of the hotel has been done but we certainly saw no sign of that. walls were very thin could hear crying babies all night. room was dusty and bathroom strange design and dated. good location for visiting the whard area. room was a good size and staff friendly.',not_happy
id20694,' horrible place to stay unless youre more interested in a party than a quiet room! the loud music from the bar reverberates throughout the hotel and blasts music until the wee hours. itd be cheaper to party in the bar and then sleep at a nearby hotel that is quieter. waste of money!!!',not_happy
id20695,' we stayed at the harbor court hotel on a holiday vacation. the location on the embarcadero is great: you can jog right out of the hotel and run on the embarcadero on pavement not in traffic past the ferry building the sightseeing cruise docks fisherman is wharf etc. depending on how far you want to go. amazing scenery. the area has restaurants and cafes and of course the ferry building is a foodie destination with - farmer is markets per week. we got takeout from the japanese restaurant that is next door to the hotel (pricey but good) and ate one night at perry is also next door (lively scene good food and not horribly expensive). a half mile north of the ferry building is plant an organic cafe right on the bay that we enjoyed very much at lunch one day. not close to the hotel but good if youre in north beach is mario is bohemian cigar store cafe for the ambiance. our favorite meal was probably at nopalito (broderick and oak) southwestern but all fresh homemade everything. we bought breakfast items at a little cafe across steuart street in the rincon center and brought them back to eat in the hotel which serves free morning coffee in the lobby. there is also wine in the evening and cookies-milk later on. the service is very good: most of the front desk staff knock themselves out to please. the room we stayed in had a king bed which took up pretty much the whole room but we wanted a view and we got it a spectacular view of the bay bridge. it was stunning at night. many muni lines begin just - blocks away at market-drumm so if you are planning on using public transportation to sightsee as we did it is well located. the hotel shares a door with the embarcadero ymca whose lap pool was one reason we decided to stay there but unfortunately the y was closed for most of our stay. it would have been good to have been made aware of that fact via the hotel website (since we later learned they always close at that time of the year). there are other gyms the hotel has privileges with but the closest lap pool was quite a trek away and we didnt bother. there are so many things to see and do in san francisco but we enjoyed the california academy of sciences the most. even though it was crowded due to the holiday we got around to everything. it is accessible via public transportation.',happy
id20696,' we just returned from a --night visit to boston ------------. our trip was somewhat spur of the moment and we were able to secure a room at the marriott for terrific rate. i was a little worried about staying here because of other reviews but can honestly say we completely enjoyed our visit. when we arrived at --:--am we were greeted cheerfully and processed swiftly - no one sleeping on the night shift here! we had a river view room on the --rd floor #---- which had - full beds. all the furnishings were in good condition and the room and bathroom were very clean. plenty of hot water even after two consecutive showers; towels were a decent size and were bright white thick and thirsty. beds were comfy but pillows were a challenge: feather ones were very flat and the foam ones were very lumpy and oversized. housekeeping did a good job daily sheets are changed every - days. our room had a hairdryer toiletries (shampoo conditioner lotion hand & bath soap) a small refrigerator a small safe large enough to hold a laptop camera etc. and several easily accessible power outlets for charging phones and equipment. adequate lighting (bedside table and floor) except as noted below. while we were around the corner and about - rooms down from the elevators we were never disturbed by noise or people talking and we never heard any type of noise from adjacent rooms. this marriott is a large busy hotel in a great location bustling with people and activity. it is attached by walkways to - different malls which include many high-end shops and several restaurants. also having a starbucks on the second floor of the hotel with table & counter seating was very convenient for breakfast-afternoon coffee and it proved to be a popular spot all day there were always ---- people ahead of us on line with a ----- minute wait. large open sports bar also on the -nd floor was full every night with a robust crowd. wifi provided on the -st and -nd floors free of charge; elsewhere in the hotel $--.-- per day. the pool and spa on the -th floor is adjacent to the gym and are fully staffed during operating hours. the entire facility was very clean and lounge chairs were plentiful; all of the machines in the gym were new and in tip-top shape. complimentary towels and apples in the gym section were a nice touch. there is a ---hour supermarket shaw is located directly across the street from the hotel and they sold everything including prepared foods (sandwiches salads pizza sushi cut fruit etc). we did use valet parking which comes at a hefty price $-- per day and includes unlimited in and out privileges for -- hours. however we did manage to find a great weekend rate on the internet for the prudential parking lot across the street for our last day and were able to save $--! some minor complaints and i really do mean minor as none of them could have ruined our trip: sliding door on the bathroom was a bit awkward and the lock did not work; the tv did not have a program or station guide and the remote control guide-info button did not work - so you never knew what was on without switching through all the channels or what time the program started or would end; we didnt care for the bath & body works toiletries specifically the bar soaps because they were difficult to rinse off; the refrigerator had no shelves; entry way lighting in the room that doubled as closet lighting was very dim making it impossible in the evening to see clothing or luggage without removing them and moving into the bedroom area; the room vent filter above the thermostat needed to be replaced or cleaned and lastly queen-size beds would have allowed us to sleep more comfortably. check-out was as pleasant and swift as check-in. we would definitely stay here again as this hotel has great amenities is centrally located and has a lot to offer.',happy
id20697,' im not sure how this hotel has such good reviews. i was here most recently last week for a full week conference. when i first arrived a surly receptionist actually told me that i did not have a reservation and would need to leave. i had just flown in from ny and had significant delays so by the time i arrived in chicago it was midnight. i had a printed out confirmation for - nights and showed it to the clerk. he did not apologize. i was given the keys to a filthy room on the --th floor--smelled like a combination of raid smoke and cheap perfume. i am allergic to smoke and made a note of this when booking my reservation. i was disgusted to see black hairs all over the pillow cases in my room and called downstairs to demand a room change. it took the bell hop -- minutes to get me to a new room at which point it was nearly -am and i had a breakfast at -:--am with business associates. the last day of my stay a housekeeper called me at -am and again at -- am to ask when i was leaving so she could clean the room. i had a do not disturb sign up because i was preparing for a conference i was speaking at. checkout was at noon so im not sure what the rush was. when i checked out i had what might be the nastiest and rudest clerk of all. she nearly spat at me. i live in nyc and believe me i deal with rude people every day. but not one comes as close to the rudeness of the people at this sheraton. the floors and carpets were filthy rooms were loud and the way the front desk treated me will not be forgotten. im young at -- but i run a new media company. this hotel should consider that just because someone looks young does not mean they dont have the buyer power of older guests. in addition considering i wore a suit each day and acted pleasant at all times i cant think of why the clerks could possibly see fit to treat me like dirt. will never come back.',not_happy
id20698,' booked through priceline for five nights. doorman and bellhops were super helpful and friendly. check in was easy. room was pretty nice but not that much better than rooms at say the novotel or courtyard marriot in toronto. king sized bed was nice but i found the sheets kind of annoying as they came loose very easily during the night. the bathroom was probably the highlight - it was huge. shower probably had room for --- people separate tub. very nice. powered black out shades were neat and the comfy chair with foot stool was appreciated. hot tub was a welcome relaxation at the end of our week. fitness room seemed very nice. cons - we kind of felt like the clampett is arriving in beverly hills a few times walking around in our grubby jeans etc. (more with some of the the main desk staff and a general impression. ) perhaps that was just me being self conscious i dont know. concierge was super knowledgeable and gave us great info when asked specific questions but did not really volunteer enough info when asked a broader question. biggest con for me was the lack of free wireless. seriously? the starbucks downstairs barnes and noble and the mall across the street can all give it away for free but apparently not the hyatt. welcome to the ----s... this seems to be the case at many upper range hotels along with things like $- local phone calls (which we wouldnt have had to make if wed had wi-fi...) over the top ppv movie charges and offering to rent you a fridge since the paid mini bar cant be emptied. the business center computer required a credit card to activate it. one of these things would be fine but the combination of all of them just feels... miserly. i loved the hotel and the high end touches but these little things make me inclined to forfeit the luxury in favour of of usefulness at a cheaper hotel. if i had paid full price for the room i would have been seriously pissed instead of just irritated. if these seem nitpicky to you then the hyatt was wonderful.',not_happy
id20699,' this is a great new addition to boston! it is modern and chic and the location was great for anyone hoping to be near back bay south end downtown and beacon hill. a special thanks to bryan b he was fantastic. he was professional helpful and an overall pleasure to work with. ask for him on your next trip! i wouldnt have known about the pool or cool new bar without him!',happy
id20700,' very nice hotel good location and the staff very friendly and helpful!',happy
id20701,' my husband and i stayed here as part of our honeymoon. the hotel was nice the room was lovely quite large and very clean. the location is good and the staff were friendly and helpful. the only issues were that we had no hot water for two mornings (we only stayed four nights) and the lifts were poor- one was out of order all the time we were there and the other was very slow and took you to the basement first on every occasion we used it!',not_happy
id20702,' second stay here this time two nights enjoying the flat screen television cozy duvets on the beds and the four pillows to luxuriate in. the lure of earth hour brought us back this particular weekend. the renovation is almost complete and the lobby area looks fabulous. unfortunately the new restaurant was opening the day after my stay but we enjoyed the great breakfast via room service one morning and the temporary location the next. just as in my previous review the restaurant staff is amazing. everyone is so pleasant helpful and genuinely to be working in their hotel. dined in cityscape friday night and fell completely in love with tony miu is zentini a wicked combination of skyy citrus zen green tea liqueur and lime juice followed by an equally wicked grand pandaro cheese pasta all while watching the beautiful night skyline along the river. earlier in the day we had watched the chicago police boats going back and forth past wolf point and the river tour boats have already started service. wish it had been warmer so we could have enjoyed some outdoor activity too. this trip we got to the gym and were very impressed with the equipment available. everything was spotlessly clean to begin with and there were wipes and sprays available to clean the equipment before and after use which gives great peace of mind. there is stacks of fresh clean towels and a convenient spot to drop the soiled towels so everything stays invitingly clean unlike many gyms.there is also a very nice sauna in the same area but we hadnt thought to bring swimwear this trip so no pool - no sauna. next time for certain! cityscape was a verrrry popular spot for earth hour so alas we thought wed have a better view from our room. we settled in front of the expanse of windows and watched as the lights went off in many downtown landmarks. it was gratifying to see how many people became involved in the energy saving movement including of course the hotel who even doused the parking lot lighting. once again a completely enjoyable stay.',happy
id20703,' its very simple - do you want to be right next to everything cool and exciting in new york? are you ok with hearing vehicles and sirens all night long can you sleep with this? (i cant). if your answers to the above two questions was yes then dont even think about it just stay at this hotel. but if the answer is i like a quiet night then no hotel in this location will work for you. how about that for a quick and helpful review?',not_happy
id20704,' my husband and i have stayed at this hotel twice and have been very pleased not only with the price but with the accommodations. the rooms are decorated like an upscale hotel that costs much more. although we havent actually used both tvs that are in the room i can see where it would be handy if you have one person who wants to watch one thing and another who wants to watch something else or even a situation where one person wants to sleep and another wants to watch tv without disturbing. the shower is great - the water temp is consistent and the water pressure is good as well. the room was quiet the bed and pillows are very comfortable and the staff are friendly. we visit san antonio several times a year and will use this hotel from now on.',happy
id20705,' we were at the hotel for a wedding on a saturday night. the hotel made about $----- on this large wedding yet they continuously nickeled and dimed their guests. -. they charged $-.-- for a beer and $-.-- for a mixed drink at the wedding - ridiculous. -. the entree portions were so small that my whole table went to champions bar after the wedding to get some $-- appetizers because we were starving. -. the special wedding guest rate was $--- a night - real special. -. they validated parking which cost $-- but expired at -am. so if you stayed over night you had to pay double to park. and valet overnight parking for a guest of the wedding was triple. the most disturbing part of our experience happened in the hotel room. the bathroom in our hotel locked while i was inside. my husband called to have maintenance let me out and he said it happens all the time. so good luck if there is a fire and youre traveling alone. overall we were very disappointed.',not_happy
id20706,' i selected the westin as my daughter is wedding hotel for her marriage in may of this year. from the moment i stepped into the beautiful lobby and was greeted warmly by the staff i knew my decision to stay there was the right one. this hotel exemplifies what great customer service should be. the entire staff is prompt efficient and professional but with a warm welcoming demeanor. i received compliments over and over about selecting the westin domain for our guests attending my daughters wedding. the rooms are beautiful and very comfortable. the restaurant has exceptional food and wait staff. every employee and i do mean everyone that i encountered were pleasant and they made everyone feel that our satisfaction was their primary goal. the customer service at the westin domain should be used as a standard for the hotel industry.',happy
id20707,' i have placed several of my business associates here and they all have loved it. service is impeccable and the hotel is very stylish. the front office manager is very helpful and his staff goes above and beyond the call of duty. if your travels bring you to the city by the bay stay here~',happy
id20708,' dont go here. i stayed here for a week. i would have changed but there were no other hotels available at such short notice in a reasonable price range...so i was stuck with this hotel. the elevator is s-l-o-w so add -- minutes travel time everytime you leave your room. secondly the air-conditioner was very noisy barely worked - when i called to ask about it they said i had to press very hard (didnt work) or bang the machine a bit for it to change settings. the window that could open and from which you could look outside was in the bathroom rest is all done with artificial lighting. last but not least there was barely any water and it wasnt hot. when i called about that they said they sent someone up - but they didnt. lying staff really makes for a pleasant stay. then i asked to be refunded that night and they said that wasnt possible as i prepaid. when i replied that my bank had assured me i could cancel the entire payment for the whole week without a second thought and that i would cancel for all nights if they didnt see fit to refund me that one night all of a sudden it was possible to refund that night. the free internet they advertise is incredibly slow...not worth it. never-ever again and i really wouldnt recommend it to anyone not even if theyre desperate.',not_happy
id20709,' my husband -- month old daughter and i stayed here for one night and my mother and sister had another room on the property for two nights longer than us. we have been to dc many many times before and were using it to break up a long drive down south. the hotel is gigantic! (---- rooms according to one of the housekeepers) the only disappointment here was the size of the room. by american standards it was cozy. the hotel and rooms are modern clean and are in great condition. there is a nice lounge area outside where you can eat and just relax. at night there is a bar set up waiters with drink service comfy furniture and really nice fire pits. it is a really great atmosphere- very relaxing. the weather wasnt fantastic around dinner time and rather than risk being stuck in the rain with a baby ate dinner at the hotel. the restaurant (not the sports bar) was very nice and i generally hate eating in hotels due to the lack of quality in most places but we were pleasantly surprised the food was great as was the wine selection and service. the pool had a nice view of the washington monument but was disappointed because most of the pool was divided into lanes. overall a nice place to stay. the staff was friendly and helpful the whole place is very clean and the lounge was great way to end the day. the surrounding area is nice too with a - block walk to the metro. wifi was $--. the parking was expensive (-- a day) but that is pretty standard in dc. i would stay here again. here is a hint- this booking was on hotwire and we saved a lot of money on this hotel.',happy
id20710,' the hotel turned out to be nicer than i had expected. the staff was wonderful. the room was nice. i would have liked a nicer view. i enjoyed the fridge in the room. it came in handy since we were there for five days. being close to the train line was nice since we took the train out to attend graduation and to my child is house for dinner since traffic in philly was worse than usual. the train worked great in getting around. did not like having to call for ice and glasses. ice i can understand but not sure why the room did not have glasses. not crazy about drinking cocktails out of a paper cup. the location was wonderful. the beds were very comfortable. i would stay here again.',happy
id20711,' my daughter and i came into town on a tuesday morning fairly early. the staff was on the whole very supportative. we were in new york early and had nowhere to go. the bellmen were most helpful. thank you...... frankie. the room was clean and affordable.',happy
id20712,' this was by far the worst hotel i have ever stayed at. i had to prepare for a very important interview around -pm and the freaking fire alarm went off for -- minutes because they were working on some indoor construction and the dust set it off?! i was in a frantic mess and couldnt get my mind together for the interview. on top of that they shut off water from --p to -a for one of my nights. how am i suppose to shower after a long day of being outside? this was not a cheap hotel but i felt like it was worse than anything worthy of - or - stars.',not_happy
id20713,' we were here for a few days in la and the hotel was a very decent base to explore hollywood. food was good and rooms were clean. when your in a city for travelling and site seeing the last thing you need is a hotel with problems. hotel was good and no issues. therfore time was spent seeing la',happy
id20714,' the roger smith is a boutique hotel located on lexington between --th and --th...each room had a unique theme that allows for the feeling of home eventhough it may be a business trip. every member of the hotel is front desk appears to me multi-lingual and extremely courteous and professiona...guests are made to feel very welcome and if you need assistance wtih theaters dinner or even playground locations the staff is very accommodating...this hotel has the best front desk and management staff ive encountered on my numerous travel adventures.. if convenience is what youre looking for youve found it. from the ---hour duane reid pharmaceutical and convenience store located across the street to restaurants floral and pastry shops at every economical level can be found in nearby walking distance. you can walk to tour the united nations building. roger smith is in the historical turtle bay neighborhood where you will find former homes of such stars as katherine hepburn paul and joann newman just to name a few illuminaries... i would rate them five-stars plus...',happy
id20715,' stayed here on the -th floor king suite for - days. my boss is a marriott rewards member and we get treated like royalty :) i was hesitant about the stay after reading these reviews but i ended up being very impressed. front desk staff is exceptional there is an odd smell in the lobby. not bad but i just couldnt place it. the elevators were sloooow and sounded scary. once up to the room i was impressed. large suite with couch good-sized desk - chairs. mini-fridge sink etc. king size bed flat screen tv large bathroom and plenty of room on the sink to store all my toiletries. maid service was outstanding. every day i returned to a sparkling room extra soap lotion etc. free breakfast!! i just took a couple of muffins fruit and juice to go. i saw eggs sausage cereal muffins texas shaped waffles fruit milk juices etc. the first day i was leaving the dining area with my food on a plate and the desk clerk said let me get you a bag . she went into the dining room and brought out a little tote that i missed to carry my cinnamon roll and muffin. that is exceptional service!! then she took my plate to toss for me. will stay again when staying in south austin. **only downside was nowhere to park where your vehicle will not get bombed by bird crap. had to go to the car wash - times in - days. seriously. same at the marriott next door. not sure why but the trees and power lines attract tons of birds in the evening.**',happy
id20716,' as we checked the friendly desk clerk told us that all the room were small but small has a negative aspect and i think compact is a better term. if your planning a short active visit to the city and you want a room that is clean and doesnt coast more that you mortgage payment then the belnord hotel is a good choice. the bathroom was very clean with nice tiles and plush towels. there is enough room to move around the bed but dont plan on throwing a party.',happy
id20717,' have been staying at t&c for -- years. rooms clean and well appointed. restaurants are very good. kelly is steak house always serves very good meals at most reasonable prices. having breakfast and-or lunch at trellises grille is a treat. food very good presentation always first rate and if your lucky enough you will have the pleasure of being served by pati muklevicz an excellent server with full knowledge of the menu. pleasant swift service with the kitchen doing their part. hotel is right on the freeway giving easy access to anywhere. trolley located immediately behind the hotel-a short walk to boarding platform. from the front desk bellmen and housekeepers all very professional. a special note for susie weber in the executive office who always handles our arrangements with swift dispatch going out of her way to make certain everything is ready upon arrival. just a great place to stay when away from your home!!',happy
id20718,' we just had a great stay at the renaissance seattle hotel. every interaction with the staff there was extremely positive. the place was clean comfortable and relaxed. i was very impressed. we have stayed there several times over the last -- years and this time was a major improvement in the staff quality and friendliness and the appearance and comfort of the hotel. it has always been a great location. martin',happy
id20719,' reception - rude. management - tight - there is an amazing list of charges in the room - $--- for an ikea lamp. location good and parking good. otherwise desperation would be the only reason you would stay here (it was for me - turned up not reaslising that this weekend was gay pride and the whole town was booked out). you have to laugh thought - at reception there is a note that says the free breakfast consists of a coffee an orange drink and a single pastry - if you want any more here is a list of local resturants . sort of we know we are rubbish so go here if you are still hungry or we know our rooms are dirty here is a name of a damm good disinfectant . sf hotels are not cheap - this one isnt cheap but it doesnt need to be so nasty - odd thing the physical hotel isnt so bad and it wouldnt be that bad a place to stay if the manager stopped hating the customers. definitely one for the third world',not_happy
id20720,' we were early for check-in so the front desk was going to call us once it was ready (we didnt ask for an early check-in). we were called at about - pm when the regular check in was at -. longer than expected but not bad. not long after we checked in a hotel staff member just walked into our room without knocking (and apologized but it was still very awkward- to change the shower curtain. a little while later someone came in to check the fire alarm. and that night we returned from dinner with an energy drink and chocolate covered raisins welcoming us as a kimpton member. we had a queen bed with a rate of $---night. i was surprised how tiny the room seemed but for ---night i couldnt complain. if i would have paid more it would have been a little disappointing. we enjoyed the wine night all three nights we were there. each night a staff member made a round with appetizers and i enjoyed a -- minute chair massage. the front desk was very informative and was able to help us with dining suggestions. the location was pretty good although some of the neighborhood around it isnt ideal.',happy
id20721,' the location is perfect for walking around some of the major new york attractions. check in was tediously long and the room was average. the decor was tired and the bathroom was old and peeling - even at the bottom of the bath. however the public rooms were spectacular and some of the shops within the building are interesting. staff were helpful if a little overstretched. there is a buzzing atmosphere and there is always something to watch - eg wedding people. the beds were really comfortable and sleep came easily whether due to the walking or comfort. one of those places which must be done.',not_happy
id20722,' my husband and i stayed at the milburn with our - year old and were pleasantly surprised to be booked in a very large suite for $----night. size of a good studio apartment. kitchenette with fridge and microwave and small sink. king sized bed good quality crib was set-up when we came in complete with nice bedding. small dining table fold-out sofa nice view. bathroom fairly recently renovated with two sinks (although somewhat cheap materials). the location cant be beat and although not cheap it is a good deal for nyc. very clean. room had dvd player and you can borrow movies free of charge. other relatives also stayed at the milburn (family wedding) and our suite was by far the nicest. some of the other rooms were pretty small some had super tiny bathrooms. but again this is new york. downsides: they were not able to accomodate early check-in we were not offered any help with our many suitcases elevator is excrutiatingly slow ac is noisy window units. shower went hot and cold a lot. but these are all fairly minor problems. i would definitely stay here again if traveling with kids or older people.',happy
id20723,' the hotel is a small gem of about -- rooms. the decorations are hand painted on the walls all with a medieval theme around joan of arc. the ambiance cannot be beat. the hotel is clearly the family is pride and joy. my son walked in the room and said im going to cry . i asked what he meant and he said because it is so beautiful . the breakfasts are very good eggs of any style or french toast with hash browns fruit and toast or cold or hot cereal. all very well prepared and delicious. the staff is very professional and helpful. all around the best hotel experience i have ever had. the location is right next to a major cable car route and close to the powell st station of the bart.',happy
id20724,' loved it - we stayed for - nights on the --st floor with exec lounge privileges. check in was very effficient - our bags were taken out the car and stored whilst we checked in which took less than - minutes! our room had a great view of st patricks - great size brilliant bed with large tv and lots of channels - usa tnt bbc america sports channels weather channels very good choice. the maitre d for the exec lounge is originally from the uk & called gavin and was excellent as well. the breakfast consisted of fruit cereal and a hot american breakfast plus coffee tea water sodas and was excellent. had a few drinks in the gilt bar one barman looks like a taller george clooney - my girlfriend loved that! cocktails excellent and in istana bar there was a rather good piano player! great location we walked to times square and central park on a regular basis and there is also a subway stop - mins walk away all staff were excellent- concierge reception bar housekeeping. hugely recommended!',happy
id20725,' i live in chicago but i needed two stays to get to platinum status at starwood and this was the cheapest one in the city. we planned on going shopping leaving our bags having dinner at ditka is and staying the night. after checking in we went up to the room and decided that we would go shopping leave our bags have dinner and go back home. the positives - location and price. the hotel is located right off of michigan ave and is ideal if you want to come to town to go shopping. we paid $--- including tax which is great in downtown chicago - especially with this location. the hallways and rooms need considerable renovation. the wallpaper light fixtures and carpet look like they are -- years old. the hotel wasnt dirty it was just really really old. one thing i noticed was that there was very little starwood branding in the hotel. i am wagering this was intentional. if cost and location are your key motivators for selecting a hotel then you could go with this one. otherwise look elsewhere.',not_happy
id20726,' stayed here a whole week for a couple conferences and had a mixed experience. first the good. the room are nice as they should be with this hotel being open less than a year. beds very comfortable and the family enjoyed the flat screen tv - although it wasnt plasma or hd. many rooms have nice views of downtown and the rockies to the west. east facing rooms have less attractive views. location is a major draw here. right across the street from the convention center and - block from the excitement of --th street including restaurants bars shops and a multiplex cinema. cool moving video screens in the elevators. now the bad. cant say i agree with the food. first of all there is only one restaurant for ----+ rooms and it has a very limited menu is overpriced and serves mediocre food. perks their version of starbucks is also expensive. if you want a soft drink get it out of the vending machine on your floor. it is $- cheaper than in perks. lobby is stark and bland. for conferences they have absolutely no seating outside of the meeting rooms. people were reluctantly sitting on the floor. get some sofas and chairs hyatt! had a hard time getting more than a couple of towels from housekeeping. what annoyed me most is that after spending - nights and nearly $---- dollars they wouldnt let us check out - hour late since our flight was later in the afternoon. they said the rooms were blocked and we had to get out. please. when we checked out at --am (yes it is --am here not noon) housekeeping was nowhere on the floor to jump in there and get ready for the next inpatient group. the whole thing was petty and left a bad taste in my mouth. ill stay elsewhere next time im in town.',not_happy
id20727,' i am writing to you with a major complaint. i am a starwood preferred guest and booked a one-night stay at the four points sheraton hotel at the lax international airport for saturday october - ----. the purpose of the stay was because my elderly parents were flying into lax on an international overnight flight which was scheduled to land at -:--am. i live in san diego which is approximately a -.- hour drive from lax. i decided to get a hotel so i could pick them up very early then bring them back to shower and rest for a few hours before heading back to san diego. starwood hotels have always been of the highest quality so i was excited to find a four points for only $---night. upon arrival at the hotel there was a bit of a traffic jam entering-exiting the self parking area. this was due to a giant party at the hotel letting out and ----- cars had parked in no parking areas along the sides creating a one-lane only width in what should have been a --way traffic area. it took almost -- minutes just to get in to park. we checked in but were given absolutely no paperwork proving that fact. we were told we would be given a receipt upon checkout. we went to our room (#--- on the -nd floor). after calling guest services to order a wake-up call for -:--am we went to sleep. luckily i happened to set the metal security lock on the door before going to bed because at --:--am we were awakened by the sound of a key being inserted in the lock on our door and a strange random man trying to enter our room. when my husband said may i help you? he was informed by the man that he had just checked in and been assigned this room. my husband told him to go back down to the counter because we already had this room. we then tried to go back to sleep. i was unable to do so as i was worried about our safety so i lay awake all night long. this is how i know that our room #--- is directly above the valet pull-up (which is also where the airport shuttle stops). every -- minutes the shuttle pulls up and broadcasts a recorded message of airport shuttle and hilton next stop. it was not exactly quiet and peaceful. at approximately -:--am some random person again tried to insert a key into our door. this time it did not open. imagine my surprise when -:--am rolled around and no wake-up call came. luckily i was still awake. at that point my husband went downstairs to the front desk to complain about the dismal lack of service quality and security. the woman at the desk expressed surprise that there were people in room #--- as apparently it had never been entered into the computer. so that when some other guest checked in at --:--am he was assigned our room. our missing wake-up call had also never been entered into the system (no doubt due to the fact they didnt know anyone was in that room). she didnt even offer so much as an apology. this was the biggest waste of $--- i have ever spent (including parking). i would have gotten a better nights sleep had i stayed home and woken up at -:--am to drive to l.a. after this disgusting treatment i sincerely hope to never again have to stay at a starwood hotel. i am shocked and apalled that such a thing could happen at a starwood. the entire place should be bulldozed.',not_happy
id20728,' this hotel was perfect in every way! location..one block from the miracle mile rooms...nicely furnished clean very comfortable bed sitting area with couch computer table actually room had some steps in it from the entrance to the sunken living area staff...very friendly and helpful. rates...we scored big on one of the discount sites and couldnt believe we scored this hotel for this rate!! no complaints what-so-ever. so-o-o many restaurants and bars in chicago!! try howl at the moon if you want a fun night out at a bar. front desk gave us free admission passes. make sure you do the trolley tours.',happy
id20729,' we stayed two nights at the greektown casino hotel in march ----. overall we had a nice stay but the hotel missed on a few little things that kept me from rating my visit as excellent. first the good. we arrived a little bit before check-in time but the front desk clerk was able to get us in right away. she also was able to get two rooms close to each other for our traveling party and put us up on a high floor so wed have a better view and be (mostly) insulated from the street noise. the valet and lobby staff were all very visible friendly and more than willing to help. the room itself was smaller than at many of the hotels in detroit but still big enough for two people to move around comfortably. the bed and furniture were in good shape and the linens were comfortable and clean-looking. the bathroom area is a little on the small end and the toilet-shower area are closed off by a thin sliding door that doesnt provide much privacy for whoever is in there. i suppose it could be a problem if youre traveling with someone you dont know too well but didnt bother us. also the walls to the hallway are on the thin end. i think we heard every conversation of every group that went down the hall. fortunately were heavy sleepers so it didnt bother us too much. the floor-to-ceiling windows provide a great view of the downtown area and keep the room bright which makes it feel a little bigger than it is. the hotel is very conveniently located with a people mover (tram) stop attached through the casino and a lot of options for food and drink located within a - minute walk in the greektown area. it is also not too far from the football and baseball stadiums if youre in town for sports. the buffet breakfast is well-made and very reasonably priced. the minibar has the lowest prices ive ever seen and a nice variety of snacks. as i mentioned earlier the hotel missed a few little details that kept me from rating my stay as excellent. although our room was generally clean when my wife went to plug in her phone charger she found an open condom wrapper next to one of the legs of the easy chair in the room. i realize it was off to the side but that seems to be a rather large item for housekeeping to miss. the other members of our traveling party went out for the night and then found a roll-away cot in their room upon their return. the only problem is that they didnt ask for one. housekeeping also didnt replace our shampoo on our second morning even though the bottle was clearly empty. again none of these were deal breakers but they did keep the hotel from being on par with the mgm westin or mariott in town. despite the minor irritations our stay was pleasant and we had a good time in town. the hotel is location makes it likely that wed be back again.',happy
id20730,' be warned -- ----- steps up to the front door and --+ more from floor to floor--narrow poorly lit stairwells make it a challenge for all but mountain goats with built-in headlights. special bonus--no elevator. advice: dont bring a suitcase. you can also construct an accurate subway timetable given the station that seems directly below the hotel -- and keep close track of trash pickups that go on all night while the garbage crew noise alternates with the trains to prevent sleeping. ok keeping it positive: wi-fi works in the lobby. housekeeper let me use the staff fridge. close to columbia university.',not_happy
id20731,' we called hotel for directions three times we were given the wrong directions. when we arrived we then took the shuttle to our wedding and was told to call back when we were ready to be picked up must be before --pm that was fine. we called and we were told the shuttle driver quit so we had no ride back. i have never been in this area before made me a little nervous a cab was called for us and then the cab driver could not find our address and also did not come get us. i called the hotel back and said they needed to find us another cab since they did not follow thru with coming to pick us up like they said they would. i was told mamm what part of complimentary dont you understand? we do not have to come and get you. i instantly became irate and more scared and told the gentleman that you said you would come and get us. thay did not. my business card from them said shuttle hours -am -m -- pm. not true. the feeling of being stranded downtown denver was terrifying to me and ruined my stay. i wonder how many people they have done this to.',not_happy
id20732,' there is nothing better than embassy suites when you have to house several family members and dont want separate rooms. it is not the ritz but it is not a holiday inn either. careful there are several in d.c. this review is for the one at ---- --nd st. very near georgetown shopping-restaurants. pros: -. can sleep - in a suite with - queen beds and one queen pull out couch. our room was huge with small fridge marble-topped counter in bathroom and - extra marble sinks. there was a lockable door between the bedroom & living room and - flat screen tv is. -. free full buffet breakfast with omelets made to order from -:----:-- am! thatll save you $--- right there for a family of four in d.c. plus you dont have to find a place to eat and then decide on transportation to get there. -. free cocktails & snacks (ok it is cheap wine and chips) between -:----:-- nightly. nothing great but when youre dragging and the kids are whining after a long day of sightseeing.....it is a saving grace for mom and can get you thru to dinner. -. indoor pool and small gym. -. not bad as far as decor and ambience. not bad at all. -. at gift shop buy trolley tickets ($---ea per adult good for - days). the bus stop is right across the street at the marriott. you can hop on & off and see absolutely everything. (yes the metro is cheap but you cant see anything when youre underground.) cons: -. pricing is deceiving. you get all excited about paying $--- or so then when youre well into booking you discover that is only for the first person! each additional person is an extra charge. still youd be paying just as much for - regular hotel rooms without the togetherness most families prefer. -. no bathrooms outside the rooms. i like bathrooms in the main lobby. -. like i said before it is not the ritz but it is very comfortable and clean. but if you need --k faucets and a spa or want romance there is always the willard. -. parking is under the building and costs about $--. you can come and go unlimited times. (embassy suites at the convention center is closer to downtown but parking is a few blocks away from actual hotel property.) be sure to decide which e.s. you want before booking....',happy
id20733,' this hotel is great!!! the front desk people are the best!!! the free food & drinks during hour were a wonderful surprise!!! the hotel is connected to the convention center where we needed to go so we didnt have to go outside into the cold!!!! the breakfast in the morning was also wonderful! i highly recommend this hotel if you need to stay in columbus! we never heard of this hotel before this stay & now we will always try to book our stay here!!!!',happy
id20734,' excellent hotel for dc. i checked out various other hotels in the dc area and most were either too expensive or low priced but in bad neighborhoods and the reviews were horrible here. great value for the price.. i paid $--- a night and it was well worth it. excellent service and the rooms were big and nicely decorated. the bathrooms arent that big but then again youre not sleeping in the bathroom so why does the size matter?!?! .. no bugs at all when i stayed and never had a problem checking in. the hotel is luxury so i found the price to be excellent for it being a luxury hotel. would definitely recommend it to anyone... i will be back and will stay here whenever im in dc',happy
id20735,' we have just returned to the uk after spending -- nights at the abovel hotel. as i do not drive during my visits to the united states this hotel was a great location for us . the mta no.- bus took you from outside the hotel to fashion valley transit-mall with access to the trolly green line and return to the hotel using the mta no.-- or -- or the no.- from oldtown area all stop outside the hotel reception area. should you want to walk its a -- minute walk to the mall-transit area. the hotel provided a first class service and also provide free transport to and from the airport.all staff were very helpful. for anyone coming over from the uk relax and let the metropolition transit system do the driving and keep onto your no claims discount.',happy
id20736,' located in a rich area of los angeles this hotel is conveniently close to the universal studios and the getty centre. the is a free shuttle to the getty centre from this hotel. you need at least - days to get through the getty so this hotel is perfect. the service has been excellent from the valet to the service manager chris. we also got complimentary drinks at west. west is a fantastic bar-fine dining location. the lamb main is to die for and try this with the polenta. also try the mumm napa here. you would need a car if you are staying here and it is free valet. in fact hire a car at the airport as drop off on the weekend is a pain. if you are interested in golf then try the roger dunn golf outlet. they have a callaway fitting centre and a large selection of -nd hand clubs for sale. need a car to a get here as well. the room itself was fine clean and modern. the traffic noise didnt bother us at all so dont let other reviews put you off we faced the big freeway and had no problems sleeping. overall we are impressed with this hotel excellent service big thanks again to chris very helpful with all our requests.',happy
id20737,' being from addison my boyfriend and i were just looking to get away in the city for one night. i got an e-mail at work about this great valentines package for $--- a night. that included one night stay in their newly renovated suites chocolate covered strawberries and a bottle of champagne. i immediately forwarded the e-mail to my boyfriend who booked it. when i got the confirmation e-mail it said my stay was at the one on olive street. so of course i came to tripadvisor.com my trusty source. after comparing the reviews we called to have our reservation switched. boy was i glad we did. the hotel was nice and big. nothing too fancy down in the lobby but it was tastefully done. the front desk guy was very nice except he had to answer the phone while he was helping us but no biggie. a shocker was the price to park. $-.-- to park in their parking lot per night. we got our room keys and went up to our room. we requested a downtown view when making the reservations and were plesently surprised. as soon as we walked in the room and put our stuff down we had a knock at the door and it was a well dressd bellman with our strawberries and champagne. he offered to pop the bottle for us so we accepted he even poured our glasses for us but immediatly left the room so we could toast to ourselves. the rooms are amazing! the living room is seperate from the bedroom which is great! two flat screen tv is with some great channels like i find at home. the bathroom was big and very nice. we didnt find the balcony till later that night after returning from dinner its off the bedroom. not much room out there but great view of medieval times aa center and reuinion tower. our valentines package also included breakfast for two at the grill or room service. we decided to go down to the grill cause i wanted a bloody mary. come to find out the bar doesnt open till -pm. we had a buffet style breakfast. you seat yourself get your own plates and food which is typical. but when it came time for me to get a drink none of the waitstaff came to check on me so i couldnt tell them. my boyfriend had to go ask the cooks to get us a dr. pepper which took - minutes to bring out. the food was okay. the milk and orange juice they have sitting out isnt put in ice its just sitting on the counter. i dont know about you but i am not a fan of room temperature milk or orange juice. the chef made omlettes and eggs to order but i heard people complaining about their food. the food wasnt the best but it filled me up until we were able to go to pappadeaux where i got me a bloody mary. part of our package was late checkout which was -:--pm. very nice. overall i would reccommend this place to anyone. the rooms and hallways were quiet and clean. however after seeing the retail price sticker on the back of the room door next to the fire emergency plan..$--- i was shocked! i admit the rooms are worth the price but normally you have awesome amenities with a price like that. not so much here. they did have a new business center though which we didnt try out. we did check out the pool though but didnt jump in. they have indoor outdoor pool and workout center. nothing to fancy. smelt strong of clorine. i say book this hotel when you can get a special or have your work reimburse you. i am my total bill was only $---. much better than $---+tax.',happy
id20738,' it is not deluxe accomodations but it is just fine. ive stayed in - star hotels that were worse. the thing i liked is that it had all the amenities i wanted: high speed internet access in your room at no cost free breakfast (and a very good one - not just the typical continental ) fax service (n-c) nice pool and spa good location. and two drinks (beer wine soda) every afternoon - again n-c. the bed was great. quiet. m-w and fridge in the room. for the price it is a great deal. i will stay here again.',happy
id20739,' great location. great staff!! excellent service. if you want a nice place to stay in chicago you cant go wrong here. more elevators would be nice but they didnt design the building and the magnificent room lay out makes up for it. i stay at nice hotels and this one was right up there!',happy
id20740,' although the rates are steals given this hotel is unbeatable location (literally a one minute walk to times sq and the rockefeller center) this shouldnt mask the fact that this is not a great place. the lobby and breakfast room smelled terrible throughout the stay and the breakfast spread is frankly a joke. the fitness center on the gound floor is far too cramped though given the size of the hotel itself (tiny) it is not too bad. where this place really goes wrong is the rooms. as far as im aware most of the rooms are extremely small which would be fine if the hotel hadnt tried to cram all the furnishings for a room twice these sizes into them. huge body-length mirrors are hung in unfortunate places cabinets cant be opened due to proximity to beds... youre basically forced to walk sideways to get from the bed to the bathroom. that said the rooms are clean the beds are comfortable and given the fact that most rooms face away from the busy --th st theyre also quiet. decent place good value but for even better value stay at the nearby sister property the hotel at times square.',not_happy
id20741,' the room i got wet carpet. had to get another room there was no problem it was a room with old carpet. small holes in the curtains toilet loose from the floor. morning food was supposed to be - to --. at - -- was only able to get coffee.',not_happy
id20742,' nice room and staff. has a great workout room and a decent spa. breakfast was eggs sausage and biscuit plus the typical continental items. was ok nothing special. nice entry making a business trip a little more pleasant. hotel hallways were a little loud but nothing terrible.',happy
id20743,' you have to appreciate the ambiance the architecture and the classic service of this historic dallas hotel. it holds its own among the meriad of new trendy glass facilities hitting the dallas skylkine. new isnt always better. the dining and service is excellent.',happy
id20744,' check in was ok called down to front desk a few times. noone at desk or picked up the phone for a long time. tub clogged. someone brought a plunger. obviously not a maintenance man. (plungers dont work on tubs.) bathroom door needed to be shaved down because it didnt shut. bathfan was dirty. a-c filter was filthy i had to clean it. but breakfast was very good. employees were pleasant. bed was comfortable.',not_happy
id20745,' we stayed for a weekend and were disappointed. the hotel is older and the floor we stayed on is in desperate need of a makeover. the carpet in the hallway leading to our room was very stained and old looking. bad first impressions. the carpet in the room was a ---- is gold swirl and our curtains had a large red stain on them. the bed was comfortable though and the room was otherwise acceptable but we expected much better from a hilton and for the price we paid. the location was great but we would not stay here again.',not_happy
id20746,' otherwise it would be fully booked and we couldnt stay here again. what can you say from the moment you arrive until you have to leave you are greeted by staff who are only too willing to help. the service is superb and the staff are what makes the sanctuary hotel special. you are made to feel welcome your entire stay unlike the bigger hotels. nothing is too much trouble they are friendly courteous and professional. after a long day of sight seeing shopping entertaining or dining a nice touch is the welcome you get each time you come back no matter the time. the rooms are beautifully decorated the bed is super comfy and the shower wonderful with its big shower head. no problems with the size of the room. not sure how much more room the others need when that say they are too small (stayed in smaller when i was in hong kong). the decor of the hotel is luxurious and complements the theme the hotel has. some may say it is a bit dark but it makes the atmosphere very relaxing and welcoming unlike some of the big name hotels which seem clinical and lack warmth. it is more like coming back home than a hotel. and as they say location location. any closer to times square and it would be their front door. it is less than a minutes walk away. plenty of other sights are a short walkaway and those that are not you walk past the a subway station when walking to times square. if your not sure as the sanctuary is not one of those name brand hotels dont worry you will enjoy your stay here i did.',happy
id20747,' stayed for one night pre-cruise in september. agree with poster who advises making sure the taxi driver gets you to the hotel entrance. we were also dropped off on the street. i used reward points and was upgraded at check-in to a corner junior suite. windows faced times square. the room was absolutely palatial by nyc standards and very clean. elevators are interesting once you get the hang of the system. there is a starbucks on the ground floor. cannot comment on dining or fitness center as we did not partake. had access to concierge lounge but did not have the opportunity to visit. we did have a delivery of some soda bottled water and a few other items from food emporium to take with us on our cruise. we are not pespi fans so needed some coca cola products. had a few problems with the delivery at the hotel but all worked out it the end. i highly recommend them.',happy
id20748,' we stayed in a one bedroom suite. it was spacious well appointed and very comfortable. the full kitchen was handy. the staff were available and helpful. the location was very handy for our first visit to san francisco - within walking distance to many tourist spots (fisherman is wharf pier -- + the seals ghirardelli square) and supermarkets; easy access to public transport (the bus stop to downtown via chinatown is right out front and the tram car route - which runs pass the pier for alcatraz and the ferry building marketplace to downtown is an easy - blocks away); and the cable car stop for lombard st (crooked st) is right out front of the hotel. the hotel is pretty much located at the base of the hill before the serious slopes start so walking to and from the hotel daily was relatively easy for us. lombard st (crooked st) is a short distance from the hotel up a very steep hill - i took it upon myself to walk up there and it only took about -- mins each way at an easy pace. on the walk back from pier -- we pass the stores at fishermans wharf that sell the freshly cooked crabs and had them to go to enjoy back at the hotel a couple of times - they were delicious (and i normally dont even like crabs)! there was free wifi in our suite and there is a complimentary business center (i.e. computer with a printer) near reception for guests use - very handy for printing out our tour vouchers for the next day etc. room service was every couple of days but they did come and collect the rubbish daily (i.e. they got the crab shells out of our suite before too long!). the hotel does not have a lot of suites and we found that it booked out early so if youre interested get onto it sooner rather than later!',happy
id20749,' the travelodge lax offers a day rate for travelers heading out in the evening. we had a long layover in lax traveling from orlando to australia and just wanted a place to rest and shower before boarding the long flight across the pacific. the hotel is a bit older but well maintained. it has a nice courtyard with a pool and pretty gardens. (they actually label many plants like a botanical garden). the room itself hadnt been remodeled in many years but it was still nice and clean. the only real negative is that the travelodge is in a not-so-great area. the motel is building is actually surrounded by a security fence. we would definitely recommend it for a quick stayover if you are about to fly out of lax but it would probably not be the ideal place to stay if visiting los angeles because of the area.',not_happy
id20750,' if you need to stay close to lax this is as close as you can get. ten minutes by free shuttle to terminal - (southwest and us air). not fancy and everybody else knows how convenient it is too so it is busy all the time with people doing what you want to do at the same time but good value for the proximity. room service was not good for us though. they forgot our order and we were almost asleep by the time we finally got our food. took -- minutes just to have beers brought up.',not_happy
id20751,' as a former new yorker i love to go back to my old haunts but the prices are so high! a friend and i wanted to show her son and daughter new york for the first time and i remembered this hotel in the heart of tribeca. nothing fancy but perfectly fine and comfortable in the heart of a great neighborhood. you dont want or need hotel amenities like restaurants in new york city when the ones outside the hotels are so much better! the four of us shared one room with two queen beds and a sofabed that was quite comfortable for the little time we spent in it. what made the bathroom arrangement work was the addition of a second sink outside of the bathroom where one could brush your teeth etc. along with room for the many toiletries of four people.',happy
id20752,' stayed at w for coldplay concert with my wife. you could not ask for a better location to see a concert- game at the american airlines center. it is literally right across the street. we rented a car but you could have easily got a taxi from the airport and walked everywhere you needed to go. it was also very easy access to dallas design district ( - min car ride). the hotel is a typical w however (very young clientele loud music flashing lights in the lobby). but the floor our suite was on was very quiet and we heard little noise in our room. the only bad part of the entire weekend was the fact that our air conditioning in the bedroom section of the suite was not functioning properly. i called the staff about it but it was never resolved.',happy
id20753,' what is good in this hotel? the location!! it is - blocks from the bartclose to the f-street car the pier and china town; directly in the financial district. the lobby is very nice and they have complimentary coffee and tea all day and internet. the staff is very helpful and fast. good organized. why - stars? we stayed with - people and while they say they can accommodate it it isnt really true.we stayed even in a suite. when we arrived they had only towels etc for -. even like cups in the kitchen were for -. but the big thing is that - person has to sleep on a convertible sofa couch . the bed in it is so bad we needed to use extra blankets to thicken the mattress otherwise you feel the metal frame. so yes it is a nice hotel but only for - people',not_happy
id20754,' when i checked-in to the hotel i noticed the vault behind the desk.....the hotel is in an old bank. the atmosphere and the decor are very inviting. the bar is right off the lobby; the selections of wine by the glass very vast. the room i had was very spacious and had one of the most comfortable beds i have ever slept in. the hallway and rooms were very nicely decorated - and had a wonderful color scheme - black and red. the fitness center was well equipped and has nice equipment. this is a hotel i will stay at again.',happy
id20755,' all went good from check in to out. very easy access to all areas of town. nice rooms and great service',happy
id20756,' very nice property located several long blocks from theelvis pressly home. scrambled eggs biscuits & gravy & waffles cooked to order at breakfast. nice clean room and fenced parking lot.',happy
id20757,' well it was my first time not only in new york but in the usa and i have to say that the location of the hotel is great. me and my boyfriend had a nice experience in this place; its clean and the employees were really kind. we didnt had a room with a nice view but a very quiet room (except by the heater seems little old) we were little concerned about security but nothing happened at the end. basic breakfast its like that: basic and its served in a small saloon anyway it was clean and enough to start our walks throw new york. if i have to repeat i will do it without doubts. the price related to the quality of the place its more than fair.',happy
id20758,' i found my room to be a good size with two queen beds. the mattresses can be adjusted to your comfort (from soft to firm). air condition works well but is a little noisy at night. it is nice to have a microwave and fridge. there is a whole foods on -th (approx. - blocks - closed to --rd st. station) which we were able to pick up supplies for breakfast and cold drinks. the location is excellent with two subway stops on -th or on -th at the end of the block from the hotel. staff are very friendly and welcoming. there are cookies available in the evening and cold water with lemons in the lobby. the downside was internet service was not very fast. the tub also did not drain very fast.',not_happy
id20759,' this is a very nice hotel. it is pretty new and the rooms are spacious (we had a one bedroom with separate living room area). they have a fantastic breakfast assortment. our daughter loved the homemade waffles in the shape of texas! the pool is on the small side. the staff were friendly and helpful.',happy
id20760,' a friend and i stayed at the marriott waterfront this past weekend and enjoyed it. the hotel is in a good location right on the water and just a couple of blocks from the pike market. the hotel is new and the rooms are very nice. the staff was very efficient and accommodating. there is a trolly that runs by the front of the hotel that was fun and runs along the waterfront to pioneer sq. the two sports stadiums and the edge of chinatown-little saigon. you can walk from the hotel to the space needle and experience the music. there is a freight train track that runs behind the hotel (none of the rooms face that direction) and there were several trains that passed by each day but were in no way noisy or bothersome. in fact they added to the atmosphere of staying along the old waterfront of seattle. all in all a very good hotel!',happy
id20761,' i usually stay by the public market but this was fantastic. the hotel is small quaint totally clean and quiet with a little european-like breakfast room. you can ask the concierge anything! it rained during my - day stay. not only did i receive an umbrella each day but everything downtown was walkable or close to free ride bus or train. restaurants and bars are close for evening meals and nightcaps; i felt safe on my own. i discovered the pioneer square underground transit tunnel stop - blocks up from the hotel and the free bus from there to the international district (uwajimaya just across the street) one stop away. this is the same station for the train to the airport about a half hour trip for $-.-- (only detriment a long walk to the terminal at the end). the hotel is super for staff service quiet convenience and proximity to downtown and airport by foot or public transportation. i couldnt have asked for more.',happy
id20762,' the best place to stay in new york city. you dont have to look any further this is where you want to be. great neighbourhood quiet garden clean wonderfully decorated old and new combined and best of all the friendliest people i ever met in new york. helpful gracious and kind they do all they can to make you feel at home and comfortable. i came to nyc this time to accompany my daughter ... she started an international fashion course in nyc in january. jay helped as so much to find our way i was moved. so i will be back with my husband my other daughter my friends ... as for me i will never stay anywhere else in nyc in my life. this is a gem.',happy
id20763,' my sister and i travel to chicago for an annual weekend trip and decided to stay at the hyatt regency this year. we have usually stayed at hotels near the north end of the miracle mile and thought that the hyatt while closer to the loop than the miracle mile might be a fun. the location of the hyatt was absolutely perfect. we were near our favorite breakfast place within short walking distance of great restaurants and within quick walking distance of an mta el station with access to many lines. the room was a treat--we had gotten an upgrade to a suite that provided us with plenty of luxurious space and a beautiful view of the river. the one thing that both my sister and i noticed was that the room was very quiet. amazingly quiet. when in the hall we could hear ambient noise and looking out the window we could see that it wasnt silent in the room though--it was as quiet as a spa. of course service and amenities were true to hyatt is standards but the things that will be calling me back there will be the location and the quiet.',happy
id20764,' as a fan of the hilton chain i was ready to love this newer addition to the nyc hilton family of hotels. if you want to be close to lots of quaint neighborhoods with tons of intriguing restaurants and shops (chelsea grammercy murray hill) and still within walking distance to major hubs - penn station macy is and more - then this place is a good choice. but i found the hotel a bit perplexing. good breakfast comfortable bed and quiet room. yet it was a small hotel by hilton standards with a sort of modern lobby with cold feel to it. the room was small even by nyc standards (not even room for a small chair) the shower was poorly designed cabs outside were hard to find and customer service was unimpressive. i checked in a bit early at --:-- am. they had me wait in the small lobby for a room informing me that within a half hour a room would be available. an hour later i asked if we had any progress with a room and they said they gave away the available rooms. rather than miss my meetings i told them i would check in later that night. i asked the concierge for directions to a specific address and she was unable to help me and suggested i just call the company and ask them. would i stay here again? yes if the price was right. otherwise keep looking - there are a lot of hotels in this part of manhattan.',not_happy
id20765,' ive been at mondrian soho nyc - times in months. i was the first client at the opening. i loved the design - magical like a poetic movie from cocteau - and the amazing location. but... but at my third stayn ive found bed bugs... they changed me for a suite (great). i eventually needed to stay one more week (two weeks for the third stayn) and no one was calling me back to confirm the extension despite my relaunches. the day before my last official night they just ask me to go away cause they were full !!! tribeca film festival no room in nyc.. and they just telling me top go out ??? after hard negociations they moved me to another very small - and dirty - room. sure better than being on the sidewalk but are you acting this way for a regular long stayn client ??? crazy.. other problems are about service : no ice with soda and always missing stuff in room-service breakfast serving lasting more than -- mn housekeeping failing for - days restaurant full even when you are a guest. positive : the concierge - lubna - is the greatest person in this place. she is very concerned by customers and helped me seriously. im traveling monthly to nyc i will never go back to this place.',not_happy
id20766,' i had to write this review to save you from picking this hotel. it is doesnt deserve the -.- - - star rating. i got in late so i put up with the hard spring like mattress and dust. but when i saw the holes and stains on all - towels plus there is rust on the shelves it turned me off. however i was too tired and ive already unpacked so again i put up with it. however at -am i woke up to get a drink of water when i noticed a mice crawling near my bed. im a guy so i dont scream but i certainly dont want a mice crawlilng around while i sleep. so i had to try to sleep with all of the lights on to scare the mice from coming out. i didnt get much sleep. needless to say i will never go back to this place again. for $----night i would have expected a little bit more even for ny.',not_happy
id20767,' i dont even know where to begin. with all hotels in philly booked for a ---- event i was left no alternative but this hotel. i figured by the airport priced right looks ok from the outside...boy did i figure wrong. i will start with the services offered: - no wakeup call - no transport to the airport...a mile away - no ability to print a boarding pass - no phonebook or menu for food now the facility: - horrible beds - boardlike is a compliment - filthy room - the comforter had a stain on it i dont want to say what it is...but i will share i slept fully clothes for fear of catching something. - no shampoo at all - one tiny bar of soap... - peeling walls - a dirty chair in the corner - peeling walls in the room and bathroom literally the inside of this facility from the lobby to the rooms was institutional at best - think a -- is era minimum security prison or psych center. absolutely the worst hotel i have ever stayed at - am i have stayed at truck dives in the carolina is so i am saying a lot. i cannot underscore how bad this one is...with any luck it will be plowed under soon and nobody will ever be tempted to even roll the dice on this place. do not stay here.',not_happy
id20768,' the copley westin is location cannot be beat. it is right at copley square with lots of shopping opportunities and public transport links nearby. we enjoyed a splendid view over copley square the city and the bay from our nice --th floor room. we noted some minor issues though. first we needed to weigh whether to enjoy the beautiful vista or avoid the cold draft coming into the room when the curtains were open. we also would have liked to have another nighstand since the one between the two queen-size beds was very small and crowded. in addition the mattress did not seem to be as firm as the one we enjoyed at the westin in fort lauderdale for whichever reason. and finally the tv did not allow us to review our portfolio when we wanted to do express check-out which the front desk clerk said she had heard from other guests as well (even though she said that the westin is it people would usually say that it should be working). fortunately check-in and check-out were very smooth and efficient as was the elevator service--which is important when you stay at such a large hotel. overall we would recommend the westin since the issues we identified are minor and the prime location and nice ambience more than offset them.',happy
id20769,' i was in chicago for a - day training seminar. the training facility was next to the hotel and i decided to book it based upon convenience. much to my surprise this was a very nice facility. the remodel was well done and the overall look and feel was very clean modern and visually appealing. as others have mentioned the rooms are a bit smaller than what you might find at other hotels but the room was still very comfortable and well configured and setup. nice tv’s and has directtv for virtually anything you care to watch. i was not pleased about having to pay for wireless internet. this is something i’ve grown accustom to getting for free and needs to be changed. the bar and restaurant were both good to very good. the food was certainly above average for other restaurants of the class. i will say it is cheaper to order breakfast in the room than to eat at the buffet. so keep that in mind if you don’t want the full selection. what else? great staff from top to bottom. very friendly and accommodating. the facility is obviously well managed and it shows in the staff performance and friendliness. getting back and forth to the airport is quick and easy. not a great selection of local restaurants so we took the “l” downtown one night for dinner. this also made lunch selection a bit of a struggle when you are without a vehicle. all in all i would highly recommend this hotel for future stays if you need something close to the airport or visiting the ama facility.',happy
id20770,' the hotel is located in the century city area of los angeles which is a good central location between beverly hills and santa monica. although this hotel is just a bit out of the main area it feels a little isolated. it is surrounded by office buildings and apartments and really not an area a tourist would want to be in as it is far from the main shopping area of century city. the hotel looks like an eastern europe soviet built block. it has no charm or style from the outside. it almost has a bunker like feel to it. the lobby is spacious and had some color with a large table of beautiful flowers but overall the lobby and public areas feel a bit cold. the service was efficient but not overly friendly. it was by no means rude just very business like and did feel welcoming in anyway. the parking fee is $--.-- per day which i found outrageous. we stayed for - days and our parking cost was $---.--. the hotel is so out of main stream of century city it was kind of an insult to pay such a big parking fee. i found the halls of the hotel very odd. it was like a maze to get to our room. we had so many twists and turns it was easy to get lost inside the hotel. our room was fine. it was a little dated. it did not have much flair. it was brown and beige and not interesting. we did have a nice view of westwood from our balcony. we did eat in the hotel restaurant one night and the menu is very limited and has an odd selection of food items. overall i would stay here again if the price was right. my complaints are small. however this would never be a first choice for an la area hotel - it just lacked personality.',not_happy
id20771,' stayed here with a friend for just one night before beginning our drive up the pacific coast highway. good location easy to get to the airport and easy to get cabs to go out at night. you can also walk to the bay and see some of the ships docked there. a great place to run-exercise in the morning. the only downside which has been well documented here is the train-trolley that runs regularly behind the hotel. if you bring earplugs (or ask the hotel for them) you should be ok. i stayed at the hotel in october ---- and there was also construction going on next door to the hotel. our window was slightly open so when the workers started in the morning it was rather strident. however with the windows closed it was bearable. overall i would definitely stay here again.',not_happy
id20772,' believe the horrors you have read about this hotel because they are all true! i have experienced the first hand this past weekend. if you want to relax and be treated to a nice weekend do not stay here! you honestly will regret it. to start the managment staff is very unprofessional. you know a manager doesnt take is job seriously when he wears jeans to a professional work environment. then you try to exlpain why you are unhappy with the puddles of water in the stairwells and immediately you are accused of being the probelm. due to shear incompetence a wedding party was stuck in an elevator for - hours because no one could get a hold of a manager! please for your sake and others do not stay here.',not_happy
id20773,' my husband and i stayed at the sofitel new york from the --th to --st november and had a fantastice time. we have used sofitel several times before in europe and have never been disappointed so we chose this one based on our own sofitel experiences and the tripadvisor reviews. after a rather hairy ride into manhattan in a ny cab we arrived at the front door. (make sure you pick up a cab from the official stand at jfk - the drivers have to give you their details so you can make a complaint if you need to and charge a fixed fare of $-- plus tolls and tip). the concierge was straight out to take our luggage and we headed inside for a very swift check-in by very efficient staff. we had a room on the --th floor with great views especially at night. the room was spotless and very well equipped - and it is true what they say about the beds!! heaven! the hotel is very well situated just a stroll away from times square where we picked up the tour bus. we bought a -- hour pass with gray line which was excellent. ok - so you get caught up in traffic from time to time but you are in the middle of manhattan!! the tour guides were great fun and had loads of little tips and secrets to tell! from the hotel it is easy to get to -th avenue central park the rockerfella centre empire state building grand central ... infact most of central manhattan! we had breakfast at the red flame diner .... massive portions more than enough to last the day and ate out locally at night. ruby is just along broadway from times square was a great place to eat and had a great selection if you wanted to get away from burger and chips! we had drinks in the hotel bar where the staff were very friendly and efficient infact every member of staff we met greeted us politely as we passed. the free internet in the lobby was excellent - much easier to email everyone than send a postcard - and checkout was quick and efficient. all in all a great stay in new york. i would highly recommend this hotel to anyone.',happy
id20774,' stayed here for - nights for a friends wedding. it is a nice place and location but there was nothing special about it. one thing i did not care for was that besides the $$$ spent on the room they freaking charge you an occupation fee every night. we got a good deal for the wedding at $--- a night and then they charged us and additonal $-- a night on top of that. i assume all places in sf do that but wtf. just put the extra charge in the room price instead of showing me that you are going to charge me to stay in a room that i already am paying for.',not_happy
id20775,' we stayed at this hotel for a week in august and highly enjoyed it. the view of the cliffs and ocean from the patio was amazing. the service was spectacular as well. the hotel manager was very cordial and very accomodating to all our needs. the rooms were beautiful comfortable and very well kept. housekeeping staff was very pleasant. if you are going to san diego this hotel is a hidden jewel with awesome views and amazing accommadations. completely made our vacation!!!!',happy
id20776,' i was extremely excited about staying there when we made the reservation. i knew that is was going to be vintage but never in my wildest dreams did i expect that it would due dingy and grungy. for a - star hotel i expected - star accommodations. however i felt as if i was paying - start prices for - star dwelling. what is it you may wonder? well let is start with the stains i had on my beautiful white linen which i asked them to change. then my tub had multiple stains in it i felt like taking a shower after i took a shower needless to say i showered in my flip flops. the wall papers were peeling. the light switches were filthy they were so bad that even though i had wiped them down with lysol wipes i still refused to touch them. so i kept the lights on... well the room was dark so keeping the lights on did in fact come in handy. then there was my bed debacle... my bed was terrible. i woke up with the most terrible back ache as a result of the springs poking me in the back. called guest service and told them about is they sent up a bed board... aka sheet of ply. i explained to the lovely gentleman that it is not the firmness i have an issue with it is the springs... his reply we dont have spring beds here at the waldorf i looked at him like are you kidding me im not going crazy. anyhow we insisted and they assured me that every room has the same exact bed purchased in the same time frame we all then agreed on them bringing us the newest of the old beds to swop out the mattress. then guess what?!?! they showed up with a tempurpedic. i thought to myself didnt they say all the beds were the same. while i am grateful that they finally fixed my issue with the bed i was less than delighted that it took them - hours to agree that my issue was valid then another -hrs to remedy it. considering i hadnt slept the night before due to discomfort i was not a happy camper with the time it took to solve my problem. the rest of my week was uneventful however i still had to deal with the below standard level of cleanliness. i counted down the days to my departure then off to the other hotel (millennium hilton) i went which was amazing. would i return? highly unlikely... my - pet peeves are: -) cleanliness. i need a clean room period! the decor can be vintage but i will not stand for grungy and dingy -) dont make me feel like im crazy. if i call to report something i am dissatisfied withdont try to convince me that my observation isnt so. listen then try to remedy that is how it should work. dont listen and try to convince me that my situation is inaccurate.',not_happy
id20777,' after scouring these pages for somewhere to rest my head for a few days i eventually opted for this place which was among the cheaper options available. as others have noted the best thing about it is the location a tree-lined street in west village with easy access to town. ive stayed in worse places over the years and it certainly has plenty of character but in truth this gaff is a real dump which needs closing down and converting into flats. the staff are those that refuse to engage in conversation and insist on answering the phone while youre attempting to talk to them (i soon gave up with the pleasantries) and the breakfast room is rather like a bunker in baghdad (i passed the breakfast up in favour of the many splendid cafes in town). i would not stay here here again unless strapped for cash.',not_happy
id20778,' my wife and i stayed three nights and were very pleased. this was our first time in san francisco the hotel drisco was all that we hoped it would be. they were very helpful in recommending restaurants and tours. the complimentery breakfast was very good. i would say the drisco had a elegant feeling to it. i would stay again.',happy
id20779,' after staying at a different hotel and not liking it. when i found this with its great rate i took it. i liked the room they had more room to move around. the bathroom was abit tiny (get in get out). the sink for the bathroom was outside so was the light switch. they have about --inch tv is. the ac in the room does actually work. keeps the room really nice and chilly. this location is actually close to all the attractions and beaches. that was a big plus. fyi: they dont have wifi but some place near by did so picked up the signal and it was strong.',happy
id20780,' other than a convenient location (-th ave --e) this old building wont offer anything else. i was on one of the executive floors: ridiculous. room: old old old carpet stained broken tiles wallpaper coming off miserable bathroom with clogged tub. cheap and old materials. tv: a very old clunky model. quality of channels very poor. executive lounge: every body can free ride for breakfast or snack. nobody checks eligibility. (dont bother paying executive services...) amazed by other positive reviews.',not_happy
id20781,' a convenient and pleasant enough hotel but there are no free perks like other hotels offer. the staff are efficient but rather impersonal. nice outdoor swimming pool and good position for getting around san diego but a few personal touches wouldnt go amiss. a cookie on arrival hardly competes with free breakfast and kickback that other hotels provide. wifi is free but very slow.',not_happy
id20782,' this was the -th time i have stayed at this hotel and it didnt disappoint. always clean safe and in the middle of all the broadway shows. also very convenient to newark airport. the lincoln tunnel exit is just a few short blocks from the hotel. you cant beat the location if youre in town to see broadway shows. good fast room service and very nice clean rooms. excellent friendly staff. really great fitness center too that is open -- hours a day. upper floor rooms are amazingly quiet too. very good insulation between rooms and floors. only problem can be getting a cab to another part of town. cabbies dont like to get stuck in all the broadway traffic.',happy
id20783,' every metropolis has that one hotel which qualifies for the honored title of worst in the city . las vegas has the infamous gold spike and right down there with it is the san francisco counterpart the central travelodge. with a room decor that would make even the sleaziest street-walker feel at home and such modern conveniences like non-flushing toilets ice-cold shower water and -- tv sets with -- count em -- channels of pure static! the courtesy of the staff ranges from surly to physcotic and wake up calls can usually be delivered about -- mintes after the time you request. by central they mean that it is pretty far off from anything interesting if you dont include the bum fights on the hour every hour right outside your door (and i do mean right outside your door). if it is luxury you want stick with the w or mark hopkins. but if your looking for the most dangerous least convenient and dirtiest way to part with -- bucks a night then you cant go wrong with the central travelodge.',not_happy
id20784,' we stayed - night after using an online bidding website (so we didnt exactly choose the hotel). first impression was bad - girl at front desk was outside on her phone so we waited a good - mins for check in (it was after midnight). she did upgrade us to a suite which was nice. beautiful room with - bathrooms great bed high floor so nice and quiet...until the yappy do down the hall started barking in the morning. i had no reason to ask if i was a pet- friendly hotel but couldnt they all go on one floor so the rest of us dont have to hear? otherwise a nice hotel - just too noisy for us.',happy
id20785,' just let me say - this is an amazing hotel. from the comfortable rooms to the rooftop garden to the eggs benedict i was impressed by this hotel...and i am a hard person to impress. the one standout is the service! i stayed here while my husband was having surgery and went in to the hotel since it was close to the hospital and they provided transport back and forth. what i did not expect was such gracious and understanding service. the check-in was done quickly and considered my requests. the bellmen were very sensitive to my needs to get back and forth to the hospital as quickly as possible. but when my husband was discharged and we stayed one extra night in the hotel the service kicked in to overdrive. the bellman and hotel manager assisted my husband in getting to our room as the hotel wheelchair was checked out to another guest. the bellman helped me get to the drug store for supplies and prescriptions. room requests were answered immediately. overall they went above and beyond what i would have expected and was very impressed. one very small con was room service in the evening and it may have just been my choices off the menu. the flatbread pizza is made using a thick pizza dough and the chicken teriyaki one is pretty bad. sandwiches and salads were just fine and the food in the restaurant was excellent.',happy
id20786,' the greatest thing about this hotel is the location. (one block from penn train station - blocks from bus terminal and -- minutes walk to times square. ) rooms are very small all with queen size beds no king bed what so ever. the bathroom functional but old and require a renovation. you get very few towels to say the least. bell people charge you --- of the storage fee up front! (as if they dont you will simply leave your suite cases there!) if you can get this hotel at a decent price (mid --- is) and stay there for few days while exploring new york city it is fine. otherwise for longer stays i dont recommand it. one more thing if you do arrive by car late on saturday you may get lucky and find a free parking space on the streets surrounding the hotel. after - pm saturday parking on the street is free till monday morning.',not_happy
id20787,' we stayed at this hotel for a friend is --th birthday weekend in the city. the location was great! it was just a few blocks from penn station so we could easlily walk to and from the train station. rooms were a little small but other than that we had a great time. great price and location for a short weekend in the city with friends. maria at the hotel bar was great too!!',happy
id20788,' for anyone on a budget this is a great place to stay. the great thing is that it does not lack in quality. the lobby is beautiful the rooms are big and clean and everyone is very helpful. this is a hidden gem as far as manhattan hotels go. -- min. walk to times square -- min. walk to broadway theatres. the #- subway train is located at --th and -th which is maybe an - minute walk. also for a cheap eat and cold beer check out ----- burger shot beer! it is about a half block north on the east side of --th ave. $- burgers(sliders) $- shots and $- beers. so if you want the waldorf astoria go stay at the waldorf astoria. but if you want a great value hotel that does not lack in quality stay at the skyline!',happy
id20789,' i stayed at the grand hyatt with - other friends for - nights and i enjoyed the stay. location is great with grand central station below. entrance was nice and flashy. rooms are small but thats what you get in new york. exisiting buildings will have small rooms to fill more people. room was nice but a little moist (hottest time to be in ny) and had that old building smell which is understandable. staff was overall great! prices are a little high but everything else cost alot in ny :o)',happy
id20790,' stayed - night here and had early flight out next morning. for business travelers with early flight good location ample parking fitness center and pool with tub nice friendly staff hot breakfast high speed internet and a cozy bed. no complaints here hampton inn should be the new hilton :) just kidding it is a great value for a quick stay.',happy
id20791,' my partner and i stayed at ruby room during a leisure trip to chicago. it is a beautiful place and we were treated like kings. our bed was really incredible. it was the best nights sleep ive had in months. the wicker park neighborhood was quaint and we avoided paying the $---night parking fee we usually pay staying downtown. we will be back.',happy
id20792,' this is a new property built from the ground up. it is still not fully complete but the staff does a great job w-attentiveness to guests. we had a q-q room. not too small-but not roomy either. nice size marble bath w-shower only. there are suites avail with more space. rooms are virtually sound proof. the beds are comfy and the towels are thick. the workout facility is nice as well. location is among retail-wholesale accessories stores. macy is is a -- minutes walk times sq is a -- minute walk. soho-tribeca-canal st is a -- min cab ride. there is complimentary tea-coffee --- & complimentary wine --- (missed both during my stay) overall enjoyed our stay and would definitely stay again in the future☺',happy
id20793,' im not usually one to complain however our stay at the herbert hotel in san francisco went from bad to worse... upon arrival we were checked in and given keys someone else is room... simple mistake however slightly alarming... the room was small but not a major issue as we werent planning on really spending much time there. once settled went downstairs to be greeted by a different receptionist and asked if we could be given a second set of keys. no checking of identification just what room number are you in? and just handed them over...once again level of security was alarming. we arranged for shared bathroom however a little surprised that there was only - shower and - toilet shared across a whole floor (the shower smelt as if someone had been using it as a toilet)... not ideal... we were hit with the fire alarms going off not once but twice throughout the evening which was extremely frustrating (both occasions advised that it was a false alarm). wifi access only available on the -nd floor (which was not worth using as it was constantly glitching) however there was a cable in the room to plug in (which didnt work). room was stuffy uncomfortable at night and the beds rather uncomfortable. the only real benefit was the great location. after the -nd night we moved to a hostel around the corner for half the price and much better atmosphere. wouldnt stay there again.',not_happy
id20794,' would not recommend! dark lobby - uninviting! pool smelled so bad could not walk in - they were spraying stuff in the vents. feces in hallway upstairs - how on earth did that happen? lastly maintenance man in wife beater shirt (unprofessional shirt for work attire in my opinion) gave a master key to one of my friends because their room key would not work. wow - that makes me feel uncomfortable to know you just hand out a master key when a room key doesnt work. after all that i could not help being creeped out that i was not in a very clean-safe place. couldnt wait to leave. husband travels and feels a lot of best westerns going down hill. i dont need fancy - just clean and safe. wont be back!',not_happy
id20795,' having never stayed at a st. regis hotel before we really did not know what to expect. hotel was nice but not our cup of tea. classy quiet hotel located in a residential area. rooms at the back of the hotel face train tracks - we heard the train a few times - but really was not a problem. i only mention this because we thought it was odd that a --star hotel was built so close to the tracks - a bit strange. the design of the hotel includes faux balconies - with floor to ceiling windows that are sealed shut - a disappointment as we both enjoy sleeping with the window open. small outdoor pool that was not heated - another disappointment. shower - tub combo (no separate shower) did not drain well - was standing in water up to my calves! no ice machines or in-room coffee. odd how - star hotels exclude these necessities. i hate having to call room service for a bucket of ice! hotel staff was extremely friendly and professional. valet remembered my name each and every time. was originally built as a ritz carlton - i wonder if any thing has changed since being rebranded as a st regis a few years back.',not_happy
id20796,' our hotel room was very clean. we had a nice view of the marina and pool area from our blacony. the hotel is very close to the airport and as my husband loves planes he enjoyed watching and identifying the different planes that were taking off. the hotel was very busy at the time of our stay. the only drawback i could see was that if you self park you have to park a distance away from an entry so if you have difficulty walking use the valet parking.',happy
id20797,' we stayed at the donatello hotel for - nights the staff at the front desk were extremely helpful the hotel itself was very comfortable comfy beds good clean rooms & a great price i would recommend this hotel to anyone wanting to stay near union sq....',happy
id20798,' we stayed at this place april --. pros: rate was $---night! double bed good mattresses clean. cons: small-utilitarian bathroom very noisy evry night till about - am ( firefighters police ambulances) as we were on market st side although on the -th floor. first night we had a couple yelling and beating each other until wee hours of the morning it gives you an idea about phonic insulation. biggest drawback was the distance- ----- min walking- to the cable car and the fact that the area is unsafe after --- pm ( you do have a choice to take the street car). we like to walk a lot on foot to know a place however people with bizzare behavior will approach you etc not a pleasant experience especially when you are in vacation. weekends are worse because all bussinesses are shut down. altogether the hotel itself couldnt compensate for the decrepit surroundings. if they would invest in a small area for children is play-movie viewing etc perhaps it would be something to consider going back for if the price is still right. hmm perhaps i would still look for another location first.',not_happy
id20799,' we spent a weekend at homewood downtown chicago in sep--- it was a very nice stay. homewood suites is what you expect - large modern well equipped rooms bathrooms with all the modcon is. the hotel staff from front desk to cleaning staff were all very friendly and helpful. chicago - nice! location was great - central --- blocks from public transportation and many bars restaurants nearby. we could walk to virtually everything and did. breakfast was a bit chaotic. lots of food choices. staff worked hard to not run out of food at times. a host iseats you for breakfast which was a bit odd but worked out ok. room price-night was competitive by downtown chicago lodging standards especially when you consider rooms are - bedroom + you get breakfast. one issue is the cost of parking ~$--.---hrs kind of the going rate around hotel. i guess some of our party should not have driven into the loop. on our next trip to chicago we will definitely staff at homewood suites again',happy
id20800,' the magnolia hotel is as beautiful as its namesake. the staff was friendly and helpful the room was clean and spacious. the gym was well-equiped and clean. the food was delicious and the cookie buffet was a unique and thoughtful touch. i had a few little problems with internet connectivity but with as smootly as everything else runs at the magnolia im sure that it will be fixed soon if it isnt already (and it couldve just been my computer anyway). the crowning jewel of the magnolia is the valet and shuttle service. they were prompt knowledgeable and very charismatic. it is a bit pricey but the magnolia is worth every penny!',happy
id20801,' we booked this hotel through a travel agent and because of the previous reviews we thought it would be very good. but we were really wrong!!. first we arrived and had to wait more than -- minutes outside with our luggage until a bellman came. we were given room --- with two double beds. the room was not nice had peeling paint no safe no minibar nearly no lights in the barthroom carpet stained and a really really tiny closet. we immediately went down and requested an upgrade. we were given room --- with a king bed and pullout sofa for $ -- extra per night. this one was much better with kitchenette but it still had some maintainance issues such as spiderwebs in the cieleng. at night we went to the front desk and found a lady claiming that she had booked a king room with a kitchenette. so we realised that we had been given her room!! staff isnt friendly at all except for a girl called ashley at the front desk. housekeeping will always knock the door at around -pm and wont give you time to answer they will just enter. the elevators only work if you swipe the card of your room into it but the problem is that cards de-activate all the time so you may have to wait for another guest to get into the elevator to be able to go up. as a good point i would say it has a good location if you like walking or you can take a cab that will be around $-- from downtown. also the bar & grill is nice at night and the staff is very attentive. the hotel also offers washing machine for $-.--. we will definetely look for another place to stay on out next visit to washington dc. look for another option!!',not_happy
id20802,' i was attending a conference in boston at the convention center located in back bay and my colleague and i found this b & b had prices far lower than the big impersonal hotels the convention was recommending and this place was just a block away from the convention center itself. it was nice that a warm breakfast was included in the price because being on a per diem forces you to have to be frugal in planning meals-having breakfast covered opened many more doors for restaurants. the staff was very knowledgeable about the area and were friendly. the coffee is fantastic and the use of the restaurant below the hotel as a breakfast room is incredibly convenient. the whole location is convenient actually: tucked into dozens of restaurants boutiques and history and for such a good price! bear in mind: for those going in order to stay in a classically victorian little bed and breakfast be warned: theyve been renovating the interior and all the rooms are now very contemporary (i liked it-but the website has not updated its photos to reflect these changes...could be misleading). overall-a nice stay and a good deal.',happy
id20803,' hotel was excellent the rooms were very clean added touches such as tv mirror in the bathroom. the staff were very friendly and were always willing to help. the hotel location is perfect not far from shops bars restaurants and sights. i would highly recommend this hotel to anyone visiting san francisco.',happy
id20804,' this hotel has the best service of any hotel ive stayed at in the past -- years. the rooms are a little outdated (ie could use some fresh paint and decor) but all is forgiven when you account for the service. we have been treated like royalty from the moment we checked in and the spectacular service has continued throughout the evening. every detail is considered down to fruit basket welcome with complimentary fiji water to free overnight shoe shines. we thought that our delightful stay had reached its apex with a truly world class meal at lacroix until we returned to our room to find an unsolicited turndown complete with comfy slippers and complete room refreshioning - pure bliss and the culmination of a nuanced sophisticated and genuinely wonderful stay at a world class hotel. special kudos go to hotel manager keith who made sure our experience was everything this review relays and so much more. you would be remiss to spend a night in philadelphia... or anywhere on the east coast... wit out staying at the rittenhouse.',happy
id20805,' while the location of this hotel is good close to subway and lots of different fast-foodish options it has some gaping faults that detract from the experience of any traveller (for business or pleasure). the hotel is dreary and dingy and desperately needs an update the hallways smell like dirty and old hotel hallways..maybe the carpets are musty. there is no bar of restaurant of any kind: if you arrive later at night you are skipping dinner or you have to venture out into the neighborhood (not the best but i will get to that). breakfast is a sad affair: no eggs or other hot items just cereal bread and bagels with a toaster and plastic plates-cups-utensils. sad. a scary looking guy tried to sell me drugs on the corner near the hotel. this makes me think that the neighborhood is not so nice or bordering on sketchy. would not walk around alone at night as a woman. the good points that save the experience from being a total failure? the staff is very kind and helpful and the maid service does a great jobkeeping the dingy rooms clean. there must be something better at this price!',not_happy
id20806,' i have just spent - nights at the palmer house hilton on business attending a conference and hated every night of it. the rooms are small and cramped and the hotel itself is badly in need of a facelift. if you happen to get stuck at this place however dont let them assign you a room on the --th floor or above. since the hotel was probably near capacity the elevators were constantly full with conventioners and it took more than -- minutes every single time i had to wait for the elevator. as a result although i am an hhonors elite member and they upgraded me to the executive level on the --rd floor i actually went to the front desk and asked to be downgraded to a regular room on the --th floor or below since they have twice as many elevators servicing these floors as they do the --th floor and up. bottom line...this place is a dump (especially for the money they charge) and there are tons of nicer hotels in the vicinity for the same price or less. and oh self parking is $-- and valet is $-- and it costs $-- per day to use the gym (unless youre a hhonors diamond) and $-- per day for internet usage. talk about a ripoff!',not_happy
id20807,' this is a wonderful hampton inn with very clean and comfortable rooms. however i did have to give it a poor rating as far as location is concerned. there is a railroad a block or less away that runs all night. we would stay here again but would try to get a run on the back portion of the hotel.',happy
id20808,' we arrived at the hotel and check in was very quick. we booked a regular room with a minimal view but we had guests visiting us from france and the hotel employee gave us a free upgrade to a room with a view of the marina. he was a very nice man and the hotel was great. the view was very beautiful. i would definitely recommend staying here. we did not hear any noise from the airplanes even though the airport is right next to the hotel. we enjoyed our stay very much!',happy
id20809,' small room lousy view not quite clean bed linen bathroom small & old fittings general scruffy state of room & hotel interior . however if you need a mid town hotel just to sleep in & get a good price then it might not be the worst.',not_happy
id20810,' my husband & i stayed here for an overnight visit. the hotel is close to the i-- freeway and you can hear the traffic noise when you enter the hotel. our room faced the freeway but the traffic noise was not noticeable in the room. the hotel was very busy on saturday am when we checked out. it appears the hotel is used by club soccer teams for overnight stays for weekend tournaments. so there will be a lot of kids staying in the rooms with parents. you can hear the noise from other rooms. the hotel does have a breakfast option but once again there will be a lot of kids. the hotel was fine for a short overnight stay to visit my elderly father who lives in assisted living. if i stayed longer in rancho bernardo i would stay in a nicer place with more amenities.',not_happy
id20811,' close to phl free hot breakfast. i arrived too late for the free reception.',happy
id20812,' booked the hotel direct following reading the the reviews on trip advisor. we were not disapointed. room rates were excellent value paid less than $--- for a - night trip. rooms themselves were well appointed and large. we had a columbus facing room on the third floor this had a balcony so could watch the world go by in a morning also had views over the bay and alcatraz. free internet access in room was an added bonus other features rooms cleaned daily and excellent locatation just - minutes away from fishermans wharf. shower was great also just what you need after a few beers the night before. reception staff were very helpful also a couple of traditional us bars across the road was very handy. will definately return to this hotel and would wholeheartedly recommend.',happy
id20813,' this hotel is a great find and they have -- hr. transport available to-from the airport. management must know what they are doing... from the courtesy bus driver the professional-knowledgeable front desk staff the restaurant and bar staff and the housekeeping staff it shows management knows how to pick the best staff! i felt very comfortable as a female business traveler. the rooms and common areas are very clean. the bus driver went out of his way to help me. the front desk staff provided information about my account-point choices that i didnt even know about. they could even provide me with information about hilton is other brands. the restaurant and small bar area were lively and the wait-bar staff were quick and friendly. the work out room was nice and functional as was the business center. i didnt use the indoor pool but it looked nice. id recommend this hotel for business travelers and families. although it is somewhat in an isolated area it is quite and feels very safe.',happy
id20814,' everything has already been said about this hotel. first class. we had a corner l shaped room. massive for new york!! great finishes such as a bose sound system in the living area. stunning bathroom and great bed. two -- tv is!! electric black out blinds on the four floor to roof windows and docking station by the bed. free snacks and drinks are a great touch. we tried the room service - times and was impressed by the food and speed of delivery just a little expensive. subway two minutes behind hotel. the bars cocktails are worth trying too. we could not find any fault with our - night stay. the full shilling irish bar just behind the hotel to the right serve amazing blue cheese burgers and well worth the trip too. a return is planned already .',happy
id20815,' we normally look for a bargain on vacation so i am not used to staying at places this luxurious. i went with my husband to his conference and so glad i did. the hotel is in a beautiful upscale part of boston but within walking distance of many historic areas. i did all the touristy stuff i could think of from duck tours to walking tours to double decker bus tours while there. it was a blast and every kind of tour was a tad different. the parks in boston are beautiful and filled with interesting friendly people. the hotel is close to many restaurants parks tour pick-up and drop-off the farmers market etc. if the weather is bad every imaginable business is in the attached conference center from starbucks to japanese food to clothing and jewelry stores. the hotel is not near the water which i was okay with. i fell head over heels in love with the city on this trip. everything was close to the hotel (within half a mile) that i could possibly think of doing with the exception of the jfk library which was worth taking the train and a bus to get to. while in boston i highly recommend seeing the nation is first municipal public library (more like a museum) that is just right across the street -- a breathtaking building! i also recommend taking a taxi to the italian neighborhood. it was very romantic and quaint and the food was incredible.',happy
id20816,' wonderful location for boston sightseeing. beautiful boutique hotel. staff was fantastic - we were even welcomed at check-in with glass of wine (much-needed after a long drive)! room was beautifully decorated though rather small and not much of a view. very clean great shower very comfy bed. attempted dinner at the restaurant but they were fully booked for the night. room service food was excellent and much more enjoyable anyway being freshly showered and settling in with our wine. parking is only via valet at $---night (no big surprise in abig city) and was tough to get to - valet entrance is on a tiny side street at the corner of the hotel and easy to miss. with all the one-way streets if you pass it up youll have a heck of a time getting back to it - speaking from experience.',happy
id20817,' this hotel is huge and with every features it is a convention hotel. we stayed here for our touristic visit just because of it location. and it really pays. it is adjacent to sea and on the other hand one road cross the old town. the rooms are good and clean. every thing looked fine till the night. unfortunately tne sleep quality is poor. and this is the most important aspect for a hotel for my opinion. we were -th room after the ice room. but it was as if the machine is in our room. since we stayed only - nights and going --- for rooms didnt seem to change a lot we did not ask to change our room. but i suggest everyone to ask a room as away as possible than the machine. the other aspects of the hotel were fine. so i will still recommend here if you take precautions for the noise.',not_happy
id20818,' amazing location in the heart of times square...walk - block east and you have access to plenty of touristy locales; walk - block west and you have access to the real nyc. room was amazing....clean big and the decor was cool-hip. breakfast buffet was spectactular and the staff was unbelievably helpful and friendly. i highly recommend the paramount for your next nyc trip!',happy
id20819,' hotel felix is well appointed. the lobby features an intimate bar and an adjacent convenient restaurant. the rooms are small as was our bathroom but the bed was comfortable and the room was very quiet. the $-- per day for self parking seemed reasonable to me for downtown chicago and the staff is very pleasant. i was sorry to find that the tv had no pbs channel and substituted the nhk world channel on the pbs channel slot. that was a big disappointment for our tv watching. the wifi is free and strong. the hotel is located in river north with lots of close restaurants and michigan ave. is not too far away.',happy
id20820,' the room was clean but that is all. lacks even the basics of a hotel (ie: towel rack shower mat waste backet hangers bedspreads or window curtains.) try to imagine the ugliest room in the ugliest building in the ugliest neighborhood you can imagine and you will have an idea of the cadillac hotel. we felt safe enough in the hotel but the neighborhood is mostly street people living out of shopping carts. would have been expensive for half what we paid ($--- including tax) when we stayed on august - ----.',not_happy
id20821,' i recently stayed one night at this hotel. it is certainly not a - star hotel. it is a one star hotel at best. the hotel is under renovation. plastic sheeting was hanging in the lobby everywhere. it they once had a restaurant it is not closed. part of the lobby was blocked off with chairs and tables pushed aside. we should have been told upfront about the renovation before we booked. we did not have the same experience with staff as prior reviewers. our shuttle to the port was suppose to leave at --:-- am. we had to wait -- minutes. then they tried to jam all the guest on the --:-- am shuttle with us. we would ask them a question. they would give us a vague answer than talk to each other in spanish. the room was large but décor totally mismatched. our curtains had holes in it. we were on the street side which was very loud. heard sirens throughout the night. the pool was very small and had many leaves floating in it. maybe in its heyday it was a nice place. it has obviously changed hands many times.',not_happy
id20822,' just returned from our weekend stay at the comfort inn downtown memphis. we found the comfort inn to be everything we were looking for in a downtown hotel... location price and quality. we had a great view of the mississippi river from our room. our king room was one of the most spacious hotel rooms i have ever stayed in. it was very clean and the bed was comfortable. the breakfast wasnt anything too fancy but they did have a very wide selection that we were pleased with. we walked downtown several times during our stay it was -.- miles. however if you dont want to walk to beale street and the restaurants you can catch the trolley about half a block away from the hotel. also the entrance to mud island river park is directly across the street from the hotel. the fire museum is also right down the street you can see the sign from the hotel. the hotel staff was very nice; they made our stay very comfortable. we will definitely return to the comfort inn when visiting downtown memphis!!',happy
id20823,' the owner was very courteous and friendly.the rooms were clean and the atmoshere was relaxing and quiet.',happy
id20824,' i needed a place to stay by penn station for one night so this hotel was perfectly located as it is opposite. it is reasonably priced - i paid £-- for the night. the hotel is fine but not very luxurious. rooms are large and the kitchen was ok but the room decoration was no more luxurious than a travelodge in the uk. simple but clean. staff were very friendly at check-in and the concierge was helpful. all in all an enjoyable stay and it is well located for macy is etc. but it is nothing special. i would probably stay here again given its location and price but during the same trip i also stayed at the waldorf astoria for about £--- per night and these hotels are leagues apart. the aveda products in the bathroom were a nice touch but you felt that they were necessary to liven up an otherwise drab bathroom that you would find in a -* hotel.',not_happy
id20825,' i stayed here on a week long trip. there is only one person who is working at the hotel the majority of the time so you have to wait awhile for service. my room reminded me of an old nice college dorm room. the furniture was unkept as that the bed linens chairs and carpeting have cigarrette holes throughout. i had to fold up my jacket and sweatshirt to use as a pillow since theirs were flat as a sheet. the bed consists of only a mattress...without a boxspring (very hard and uncomfortable). this is the first hotel i have ever stayed at that i felt the need to wear shower shoes (flip flops) to shower. the shower by the way was just that...a shower head protruding from the wall. there was no tub or contained shower area....just the plain bathroom floor with a drain at your feet. the shower curtain itself was covered in mold soap scum and mildew. on the plus side the lobby and hallways are nicely decorated and location is great. also some of the rooms have a bay window with cute window treatments. i would not stay here again unless i have no other option.',not_happy
id20826,' chose the new yorker for a mother-daughters girlie week seeing the sites and shopping. the hotel was wonderful the staff were great most of them had a good sense of humour. our thanks and admiration to the transportation desk who were prepared to help and give advice at any hour (including -.--am after our bemused brains woke us up at -.-- and got us on the move on day -). the room was excellent the beds very comfortable and a bathroom that provided plenty of steaming hot water. despite the queue and influx of people the reception desk staff were quick efficient and also had a sense of humour. disappointed at not having drink making facilities in the room a quick call to housekeeping remedied the problem and we were provided with a coffee maker and kept with a plentiful supply of coffee and creamer. no need to comment on the location it had it all everyone staying there has said you could not do better. we are all waiting to see if we can get back there again as quickly as possible big disappointment beware of some newark taxi drivers we were taken for a ride. next time it will be easier to take the nj transit train to penn station.',happy
id20827,' we stayed in this hotel for - nights in the last week of august. rooms are small clean and comfortable. nice friendly staff. great location. we will certainly stay here on our next trip to nyc. and we thank the hotel for the free breakfast they provided on the morning of hurricane irene. much appreciated. would recommend to friends.',happy
id20828,' i am a --+ year old business traveller former new yorker and have stayed at many different new york city hotels. i have never previously been moved to write a review. our office manager arranged for me tostay at this hoel thrugh expedia during a week that the presedent was in town and there was very limited avilibity in new york. our expedia rate was somewhere over $--- per night. the room was perhaps -- by -- the bathroom had not tub and the shower was babout - by -; the rest of the bathroom was about -by - at most and frankly was a little too small to close the door comfortably - and i am not a large person. the bed was a very small standard sized bed that was no more than - in length. i cannot say the room was dirty but it was certainly very old and shabby and had more of a feel of an old run down rooming house than a hotel. the only aminity in the room was a tv and a ironing board and iron. there were hols in the closet and i fullly expect that something would crawl out at any time from the baseboard the gaps in the door o the holes in the closet wall - happily that did not occur. many of the guest appeared to be foreign visitors from europe. this hotel is a dump. it is shameful that my compnay was chaged the rate it paied for this stay. this is a one star hotel that you should onlhy consider staying at for much less than i paid and realy only if there is nothing better available at the price. fortunitely i was just here aonle on business. if you are planning to stay here for a special occasion you may end up very disappointed and angry.',not_happy
id20829,' this was your typical sheraton. seemed to be more geared towards families. i was upgraded to a nice room but i could hear everything from the hallway and from the room next to me...not just muffled noises but their actual conversations. the bed was comfortable and i had a nice view of the pool. there was a starbucks on-site as well as a free shuttle to the airport. that was a nice touch for my morning trip back to the airport. overall id say this was a typical sheraton but due to the issues with noise i will likely not stay here again. there are some fantastic hotels in the gaslamp quarter of san diego.',not_happy
id20830,' there is nothing wrong with the hotel itself. the bathroom was rather small for the price and the free breakfast was not thrilling either. i would have expected more for the price especially since the hotel is ----- min away from charlotte uptown and also not too close to the airport. (there is a shuttle service to the airport however.) the staff was very friendly and helpful. i think you can get better value for your money in this area though.',not_happy
id20831,' i was there for nine days and it felt like home because of how warm and friendly the staff was. they were always helpful and made the experience incredible. two members of the staff that really stood out were amanda and kim. they were consistently doing best job they could to help in any way and it was really refreshing.',happy
id20832,' we found everything positive said here by others to be true. this hotel has very spacious comfortable rooms and it is a great value for the money. there is a sort of restaurant that doesnt offer much but we were able to find something to eat. we stayed here april -- after a week-long vacation in coastal texas and this was definitely our best hotel but also not anywhere near the most expensive. like others say the shuttle service is excellent even at -:-- am! and if nothing else stay here to try out their unique shower - wish we had one at home.',happy
id20833,' my daughter & i celebrated our birthdays in nyc and stayed here for a full week. i cannot say enough about this property. everything was brand new therefore it was extremely clean!! the staff couldnt have been nicer. allyson was sweet as can be and each staff memeber always greeted you when they saw you. they have an honor system store in the lobby which i had never seen before. you simply write down what you took and hand it to the front desk! stocked with everything you may need on a whim. my daughter loved the fact that you could check out dvd is at no cost and there is even free use of the laundry facilities! the room was immaculate and perfect size for the - of us. full kitchen with microwave & dishwasher dining table & even a recliner! it was nice to heat up a snack after pounding the pavement all day. free wireless and you can even use the computers-printers next door at the holiday inn for free as well. great location subway right around the corner and a great little cafe next door. we loved the street vendor on the corner every morning for their huge croissants donuts etc. (the lady who runs it is so kind)! i felt safe with my - year old daughter at night lots of police always on the streets and always busy. we were on the --nd floor so no street noise but if you come to manhattan i dare you to find any hotel that can sound proof their facility enough to ever fix that! we will definetly be back!! and a huge thank you to allyson at the front desk for making our stay so great! :-) tracey & raegan tampa fl.',happy
id20834,' i attended a two and a half day business meeting at the grand del mar but slept at the lauberge del mar from nov -- - -- ----. ive already reviewed the lauberge. i cant speak to the rooms at the grand del mar but very well traveled fortune --- ceos who attended the meeting said they were over the top in size and appointments. the gdm is inland so it doesnt have that beach feel to it. in fact although at first site it looks like a typical southern california resort with stucco and terracota mexican architecture its stylings are much more mediterranean-european. the food and service were outstanding. the on property restaurant addison is phenomenal as is the resort is wine list. the golf course is very well maintained.',happy
id20835,' we stayed at this hotel after we stayed at the drury inn on the riverwalk in san antonio. this hotel was ok but not as clean. the rooms were shop worn.the single elevator was extremely slow and should have been reinspected by oct. -- ----. there were about - copies of usa in the morning to be shared by --- people- very insufficient. the breakfast offerings were good and the offerings at the manager is reception were better than those in san antonio- fresh chips salsa and cheese dip. again the staff was friendly.',not_happy
id20836,' excellent hotel excellent location love tick tocks dinner brilliant ! we will be back soon all i will say is take the price down so we can afford to stay longer the next time you buddies from ireland',happy
id20837,' this is the worst sleep in a hotel-motel ive had in years and i have at least -- hotel nights-yr. it was like trying to sleep in grand central station - noisy all night and all morning. cockroaches. total dump. it is a shame that they are trying to make this a competetive hotel (good internet service in rooms new fitness room) but sadly they lack the hotel to put it in. the building itself is very old and noisy with outside doors and windows that might as well not be there for all the noise they keep out. knock it down and start over again is my advice.',not_happy
id20838,' even though their web site shows bell hops waiting at the --- -rd ave entrance there are none there. this is where the taxi cabs let you off and then you struggle with your luggage to get it into the building and then find that you must take an elevator to the -nd floor for the lobby. once you get to the -nd floor you must again struggle with your luggage to get to the check-in area where there are bell hops just waiting around at the cherry street entrance. what is wrong with this picture??? the street noise at night is loud but luckily i had brought my brookstone sound therapy system with me. i think limos are the only form of transportation that drops you off and picks you up at the cherry street entrance. i took a limo back to the airport and it really was not any more expensive than a taxi and well worth every penny. i found the food at the juno restaurant to be very good. i now wish i would have picked hotel monaco for my stay.',not_happy
id20839,' staying at the fabulous leland house requires the same spirit of adventure as staying in one of those made-over european castles. the leland has a distinct rock & roll ambience in the style of new york is legendary chelsea hotel- do not come here expecting room service bellmen convenient parking or conventional whitebread fellow travelers. however if you like your lodgings with a healthy dose of history and tolerance for the full gamut of human diversity this is the place for you. if youre a nice minivan-driving suburban soccer mom you will not like this place. yes there are a lot of folks who live at the leland and probably dont look like anyone back in your subdivision. however i can truthfully say that theyve caused me way way fewer problems than drunken conventioneers at more mainstream hotels. so dont worry minivan moms- the scary-looking people have much better things to do than pick on you. this is the last of the old-time detroit grand hotels and it still retains a lot of faded grandeur of a vanished era. the corner diner downstairs looks like the model for that famous nighthawks painting. the full range of downtown entertainment is within walking distance including two very edge nightclubs right downstairs. as for amenities... hey you get a decent room and no one is going to bother you. i will admit that in the past the leland often suffered from less-than-zealous maintenance; however in the past year or so things have greatly improved in this area. so if youre a doughty urban adventurer hike up the grand staircase to the reception area check into one of the party-friendly kitchette suites and then hit the clubs downstairs. wear your most outrageous gothic fetish or rave wear- no one will stare or make rude comments on the elevators! then stumble back up to your room in the wee hours... and as you drift off to sleep imagine that jimmy hoffa is throwing one of his fabled bashes down in his former domain on the mezzanine level. who needs room service when youve got history?',happy
id20840,' comfortable hotel good for a day use (not bad at $--- plus tax) just inside the airport corridors and public areas could use a litte refreshing. wi-fi for free from neighboring att hub air conditioning not working properly (not indispensable) single-glazing windows yet not noisy. corteous staff.',happy
id20841,' tried the olive - because of the impressive leeds designation. kudos on all hyatt has done to model care for the environment. the fitness center is outstanding and well suited for even the most serious and devoted to keeping up their regimen and commitment to fitness as life. i was very disappointed however in the restaurant urbane. pricey - ala carte for everything so be prepared to spend a boatload. the steak i ordered medium rare was medium the service at the bar fairly inattentive and non-professional. i was not told there was a bar menu - i suppose they thought since not a regular i would not know anything different. what would bring me back? the environmental conscience and the fitness center hands down but not the bar or restaurant for sure. they were also filming something which was quite annoying - bright light - when they approached me i even said so i guess we are getting filmed to which they replied - we are not filming your face. in any situation when you have a video camera you need to get the permission of whomever you are filming or at least offer the courtesy of an explanation to your customers!',happy
id20842,' i visited this hotel with - other girls (all rooming in a room for - people). our friends from chicago booked the hotel and when we went to get another room the hotel was booked so we just brought along an extra air matress. the hotel is very old you can tell by the carpets windows and fixtures. not in a dingy way at all but this hotel has obviously been around a long time. the staff was very friendly and accomodating. the room was spacious with - double beds a small kitchenette including a fridge an okay sized bathroom and - closets. the beds were comfy and the hotel was clean. there is a great breakfast place attached to the hotel that is cheap and very good. the best part of this hotel is the proximity to everything you want to see and do in the windy city. we could walk to all the stores and the shopping district all the toursity sites like the sears tower and it was a short taxi drive to all the clubs. we took a trolley and did a pub crawl and this was so much fun!! i would recommend this anyone that wants to see a little of chicago is night life and have a great time on the trolley. all in all i would recommend this hotel. although it is an older hotel you cant go wrong with the location. one more thing parking is valet parking and is across the street this is $-- per night. i dont think i saw anything much cheaper in downtown chicago. and chicago is definetly the windy city!! great time!',not_happy
id20843,' i wont repeat what many others have already said: position is very good rooms are average - tired. but unlike the others i didnt experience clean rooms: there was a cigarette filter on the a-c unit left there for dont know how long. also when i switched on the heating a terrible noise came out so i had a first sleepless night. i informed the reception the following morning who reassured me they would send a technician and then i had a second sleepless night... after which it was time to leave so i didnt bother making it a big deal. i too was attracted by the price and by the location. if you are keep one point in mind: transport in ny is very easy so as long as you are in the vicinity of a station you can get where you like easily you dont need to compromise on your sleep quality. i wouldnt recommend it. g',not_happy
id20844,' i have stayed at this comfort suites many times and have always been completely satisfied. the rooms are very comfortable and clean with all the amenities a traveler could want. free internet coffe maker microwave and refrigerator. a great flat screen tv with all kinds of chanels. and a very nice complimentary breakfast as well. the staff is always very friendly and welcoming as well as the hotel van drivers. transportation to and from the hotel is very dependable which is important to me. i would recommend comfort suites to everyone.',happy
id20845,' i used priceline and got a pretty good rate for - nights. we had - adults and one teenager. the room was nice but very small. the beds were the major problem. they were hard and tiny. motel - has better quality beds! after the second night of next to no sleep we checked out. my -- year old daughter who is in great shape began walking like a -- year old woman complaining that her back and hips were killing her. i thought it was just us adults in pain after i saw her walking like that we ate our -rd and final night. we did not care that we wasted more than $--- on that last night we just needed a soft place to sleep!!!! we opted for radisson in ft. worth for our last night there.',not_happy
id20846,' having spent - days in nyc at a very shabby hotel we were hoping boston would be much better. we were not disappointed. staff were so polite and helpful they gave us directions to shopping places recommendnation is for eating etc. nathan & joe in the bar were fantastic and it was a pleasure to sit chatting at the bar in a relaxed environment. room was lovely and clean. no traffic noise. upon check out they arranged the taxi and offered complimentary coffee to take with us. i would definitely return and couldnt of asked for better service.',happy
id20847,' while the experience we had was fair overall i felt it important to provide feedback to others who may consider this hotel. i selected the hotel based upon its location reviews-rating from travel advisor and what was noted on the hotel website. i anticipated this would be a relaxing romantic setting prior to my wife departing overseas. on the positive side the hotel was situated in a convenient location to many well known san antonio sites-experiences. we paid for a room with a terrace and were blessed with one that directly overlooked a portion of the riverwalk. it additionally offered a wonderful view of the skyline and particularly the san fernando cathedral. we found the room to be comfortable and the floor-section of the hotel where we stayed was quiet. however on the negative side i was surprised by the condition of carpets walls elevator stairs etc. the hotel is divided into two towers and we were placed in the san fernando tower (we were told it was recently renovated though that didnt seem to be the case). upon arriving on our floor it seemed we were placed there due to our room selection and because we were a couple and not a family with children. because we arrived relatively late i was unaware the hotel provides services primarily to families with children. we did not take notice of this until the following morning when we went downstairs for breakfast. while it was near the end of the service period the selection was still well stocked and attendants responded to guest requests though the sitting area was is fairly messy. after this first day is experience we elected to pick-up plates and return to our room. we likewise participated in one of the hotel is iterations of kick-back though the conditions were similar to breakfast. we were in the city to see the sites so we typically were gone from the hotel throughout the day. i would recommend the hotel to others depending upon the purpose of the visit and if they were traveling with children. i would not recommend it for a couples stay. there were other hotels there whose proximity to the riverwalk was just as good and whose amenities were probably better for couples. the hotel is informal motto is where the extras arent extra. i recommend you put their philosophy into a personal context of what you think is a reasonable room rate given the hotel is condition and its primary audience.',not_happy
id20848,' i would like to highlight the outstanding and exquisite service from the staff at sls beverly hills. it all started with christian who made our checking memorable by being kind and apologizing for the delay. she seemed attentioned to her clients. in fact when she and lauren cashed my american express travelers check they provided several smaller bills to make my life easier. lauren and christian remembered my face and called me by my first name. in the same on line of thinking david from the valet service was very helpful by insuring our car was kept in a safe environment and providing direction when we were unsure of the location we were driving too. raheeleh and tiffany made me feel like a prince. at first rahelleh made me wait for a table a few minute. she then took the time to learn my name and offered to keep me a table at - oclock every morning. she also introduced me to the concierge when i wanted to book a delighting manicure. i then received exquisite service by tiffany and natalia. i enjoyed my spiced scramble eggs. on my last two days of vacation tiffany chit-chated while escorting me to my amazing table. as last tiffany took the time to wish me an enjoyable flight and to say goodbye. i cant wait to be back in l.a and stay at something lovely soon!',happy
id20849,' first of all let me start by saying i stayed at this hotel because i was in town for the thanksgiving holiday to spend with my family and the rate was cheap. i was suppose to stay two nights i checked in on -------- and checked out -------- because there were roaches in the room when we returned back to the room after spending time with the family. then i started noticing other things wrong with the room stains on the curtains a big hole in the screen of the window and stains on the boxsprings that look like dried up blood. there were people living there with there pets which can cause some issue with the cleaniness of the hotel. the desk staff were great but the room was very nasty and i felt uncomfortable. i was able to get a full refund because of the problems that i listed above. i recommend whenever the price is cheap check the room real good before you decide to stay. i was very unhappy and would not stay at this hotel again. mrs. w r',not_happy
id20850,' stayed here for a week recently. we stayed in a cosy queen cosy being very apt...the room is very small. however the hotel is clean and housekeeping do a good job. and lets face it....youre in new york so all you need is somewhere to sleep so did the job very well! hotel staff really friendly and helpful would def stay again.',happy
id20851,' large room. lots of jet noise and pool party noise until midnight from the airline crews that where staying there and drinking up a storm. bed good but not heavenly. other furniture worn and outdated. since it was cheap and i was coming in from australia i was ok with the stay. and it only cost -- cents to go up to the santa monica promenade on the big blue but other hoetels are closer and nicer. local calls $-.-- each. i had a great stay at the hilton for the same $-- rate and a $-- rate at the almost as good but better placed raddison so id pass on the westin unless i couldnt get a great rate somewhere else.',not_happy
id20852,' this is a nice hotel. the lady at concierge honor was very helpful. hotel staff is active and ready to serve. the in house car and ray were also very helpful. room service gave me everything i asked in my room. it is a quality hotel carrying their legendary name.',happy
id20853,' i stayed at the adolphus for a week on business in january ----. i was disappointed the rooms are nice sized and staff very friendly but unfortunately i chose their rodeo grill restaurant for dining and ended up with a bad case of food poisoning. the service at the grill was horrible i should have paid heed and left before i ordered dinner. management oversight is clearly lacking and since i couldnt see what was going on in the kitchen i can only imagine what the staff there must be doing to result in the food poisoning. if trapped at the adolphus for a conference you dont have a choice but otherwise id recommend another hotel until the adolphus comes under new management.',not_happy
id20854,' boston was an unbelievably historic town! but i want to write about the most historic service i have ever experienced. we arrived early at the westin waterfront which is the most convenient and well managed convention center hotel i had ever been in! it was then that we were blown away by the service care and attention offered to us by our the person checking us in! his name was orlando and he was the best front desk attendant ever! he made our trip super-special and even checked in on us throughout our stay to make sure all was still well! he was everything we have grown to love about starwood and then some. we are die-hard starwood travelers and have come to expect great service but orlando blew even our expectations away! if going to boston stay at the westin waterfront and make sure to tell orlando hi!',happy
id20855,' when we arrived at --:--pm after a - hour drive we were informed our reservations had been canceled after a little while they were able to get us our rooms. do not go in the pool!!! within - minutes our eyes and noses were burning from the pool way too much chlorine. the elevator was giving off a terrible smell of burning oil. the rooms were fairly clean however the bathroom and shower could of been better. they should do something about the beds the beds were hard as a rock. the restaurant and lounge were good very good food. next time in indy we will stay across the street at the marriott we have stayed there before and it was great.',not_happy
id20856,' dont recognise any of the negative comments made about this hotel - i suppose if you really tried to complain about something then the wait for the lift was sometimes a little long but we were on holiday not rushing off anywhere so it did not matter at all. the room was really clean with excellent facilities the breakfast was fresh and varied. the situation of the hotel was excellent we walked just about everywhere. it was only a short walk to times square empire state building rockefeller centre hell is kitchen etc. etc. and just on the same street was a subway entrance. ok so the street did look as though it could be dodgy but it was not - plenty of people about at all times felt completely safe here. i do not usually comment about hotel beds if they are clean and comfortable that is enough for me but the quality of the bed here was the best of any i have slept in. to top it all we had a view of the empire state building from our room. i have already recommended this hotel to many friends and family who are thinking of visiting new york.',happy
id20857,' just returned from - nights over new years eve and the liberty bowl. everything at the crowne plaza memphis was wonderful to the staff the rooms the convience to downtown with the trolley and shuttle service without actually staying right in the middle of beale street. i would highly recommend this hotel and i am picky along with the guest i had staying in the other -- rooms.',happy
id20858,' i stayed here for a convention for a few days. the location is very close to the convention center - maybe less than a - minute walk. my take & experience of the place: -. liked the free internet! -. there was a lot of hair in the bathroom. i found hair in the tub on sinks toilets etc . .. -. i found a couple of dirty towels. they put me in a double bed room (just me) so i had -. sets of towels to choose from. i had to go through a few towels each evening to check for stains. -. why you are not able to get a printed receipt when buying something at the pantry is beyond me. business travelers live off of receipts. the lady seemed very annoyed that i asked her to write me a receipt for my $- bottles of water. -. loved the bed! loved it! loved it! -. breakfast was good. i loved that there were a lot of choices on juices. -. a mysterious call showed up on my bill for $--. they quickly took it off when i inquired. however no one knew where it had come from. i would stay here again as long as i’m not paying for it. it was $--- a night. that is waaaay to high in my opinion.',not_happy
id20859,' we loved this quaint hotel. we stayed here for - nights in early may with our - and - year olds. our room was spacious quiet comfy and clean. the kitchen was great and the front office staff helped us with directions to the grocery store (- train stops away). the breakfast was basic but sufficient. although i dont want to say anything against this hotel (as it is just so great) i have to agree that there is a problem with the freezer (room ---) - the fridge bit seemed to work well but our icecream melted and the frozen veges defrosted - however the front office staff put the icecream and any meat in the office fridge-freezer and were to get it for us when we needed it - so it all ended up okay. the other thing was that there was no hot water when we arrived back at night (for the - nights we were there) and we had to ask them to turn the boiler on and then wait -.- hours for the water to heat up. pretty frustrating when youre trying to bath kids wash dishes and have a relaxing shower yourself. i think this is unacceptable for a hotel. otherwise i would give the hotel a ---.',happy
id20860,' my friends and i stayed here whilst we were in la in ---- - staffs were nice. rooms were impeccable; beds were great better than mine at home! the only thing about the bathroom was the bathtub drain kept clogging up other than that it was a very enjoyable stay. the crème brule via room service was amazing! would stay here again.',happy
id20861,' this hotel was nice clean and the staff were friendly. after reading reviews we knew to expect a small room - and it was rather small- but that was not a problem for two of us. we spent most of the time outside the room seeing the sites. the bed was comfortable and the hotel is very conveniently located to many places like dupont circle washington circle georgetown restaurants and shops lincoln memorial korean memorial etc. it was a bit noisy in our room as we could hear people in the halls or next door. however it was not too disrupting and it may have just been the weekend we stayed (july -th). they do charge $-- for valet parking but the attendants were quick (-- minutes or less) in retrieving our car. there is much cheaper parking on the next street over that we will use next time. it was well worth the price we paid to be in the location in a nice clean hotel. the coffee shop illy was good but if you must have starbucks it is around the corner about --- steps away. overall we would definately recommend the hotel to friends and family.',happy
id20862,' nice location good service nice free breakfast coming back next month',not_happy
id20863,' i just returned from chicago where i stayed at the hotel monaco. it was a great experience. the hotel is in a great location close to shopping and theatres. the decor is really great so different than all the other boring hotels. they even give you a goldfish for your stay if you want one -- how unique. from -pm to -pm there was wine hour in the beautiful lobby. all of the staff was very friendly and the concierge was so helpful. id recommend this hotel to anyone and plan to stay there again.',happy
id20864,' we spent - nights at the magic castle and would definitely go back. the staff and the location made it perfect for us. entire desk staff made the whole family feel really welcome (and our daughters really took advantage of the mini-bar ). the location was excellent- we could walk down to the walk of fame and chinese theater in just a few minutes. i cant imagine a better situation for a family stay.',happy
id20865,' my mother and i visited san fransisco at the beginning of june. it was our first trip to san fransisco for both of us. we arrived earlier than expected at the hotel and we had the pleasant surprise of being greeted very warmly by anne (the front desk lady)! she was very pleasant she offered to take care of our luggage for us. our room was not ready yet so anne told us about breakfast and explained we were more than welcome to take advantage of it. we did while eating anne found us and offered to upgrade us to a suite with a king size bed at no extra charge to us! the suite was on the second floor and the noise was very minimal. the entire staff has been awesome. they went above and beyond to make sure our stay was the best. to anne: thank you so much for the upgrade! it was very much appreciated! my mother has already decided to come back to san fransisco with my father. she already knows she will be staying at the inn at union square again!',happy
id20866,' i recently stayed at this hotel and was told by manager that the hotel was recently purchased. the new owners plan on installing new bedding (the starwood heavenly bed) as well as new a-c units in every room! i cant wait to come back and stay here. the breakfast was amazing they also re-did their menus and i had their breakfast quesadilla - it was awesome!. this hotel was clean comfortable and the team was really friendly and helped me with directions to my meeting. i will always choose to stay here when in san antonio!',happy
id20867,' awesome location on robertson blvd. ive stayed here - times while visiting a relative. drive up robertson blvd to eat and shop in the premier shopping district. go west on pico blvd to experience west los angeles. great breakfast and nice rooms in the boutiqe style hotel. safe friendly clean.',happy
id20868,' i cannot say enough about this fabulous boutique hotel and its incredible staff! when i arrived i was greeted by a doorman who offered me some bottled water and to take my bag while i stood in a short line to check in. when i walked into the lobby my first impression was that it was very cheery and light; a truly charming feel. off to the left is an extraordinary bar and library area. the hotel lobby radiates a simple and elegant disposition. i immediately noticed the staff all of which could easily have been mistaken for models. one would expect that they might have attitude from this well coiffed group but this is where the nice surprise comes in: they are as beautiful on the inside as they are on the out. i was told about the complimentary breakfast and whenever i had a question i was given a detailed set of directions including a map. and the staff always offered to call transportation for me. there is complimentary coffee and tea in the lobby area by the way. i was astounded when i read other reviews that some didnt feel the staff was very warm. i cannot disagree more with that assessment; they were fantastic. the hallways were clean with terazzo floors with mini one inch tile accents again in black and neutral taupe tones. the light fixtures were deco. if you chose to use the marbled staircases they are very convenient but i had no wait taking one of the elevators. when i arrived in my room i was again pleasantly amazed! the room was beautiful. the bed was about - feet from the doorway and the foot of the bed was about - or - feet fromt the opposite wall and the other side of the bed was a couple feet from the window sill which had cleverly used this space covering the radiator with an elegant upholstered bench done in a tasteful modern jacquard fabric in olive tones. the walls are a light yellow color that my interior decorator friends refer to as petal . whatever. it is very easy on the eyes; neutral and not too bright. the ceiling and a -- trim were a crisp white and the floors and wood trim were stained and painted a contemporary contrasting black. the hardware was all polished nickel; not that feel the warmth of india nonsense with tacky brass. the beds headboard was an artistic scrolled metal grid (backlit) that was mounted to the wall and floor-very smart as it doesnt vibrate (think about it for a minute and youll understand). the sheets were a complimenting light yellow stripe; crisp and clean they reflected the room is design. the blinds were a thick black wood with an olive herringbone fabric down the middle. these are not cheap cheesy window treatments people. the bathroom albeit smaller was equally as impressive with a stainless steel basin coordinating fabric shower curtain consistant color scheme and black soapstone tile and countertop. the room was stocked with bottled water and several aveda accoutrements as well as a repair kit and shower cap. there was a nice wall mounted hair dryer and a phone in the bathroom as well. i personally like a smaller bathroom; what on earth do people want with a gigantic bathroom in a hotel anyway. my room had a cedar lined closet! yes! unbelievable i know. it was equipped with an iron and accompanying ironing board serveral thick hangers with trouser clips and there was a bag for complimentary shoe shine service of which i did not take advantage this trip. my room was in the front of the hotel. i slept well. i noticed some complaining of street noise. hello people! this is ny! you are going to hear noise. the room had a small writing desk and upholstered chair an alarm clock and phone as you would expect. it also had a television and a cd player-radio system which was playing a soothing soft jazz when i walked in. it made me laugh a little that they went to this extra trouble to make a good impression. in the bar area you can order food. i noticed the chicken satay appetizer for $-- right away. to put into perspective how reasonably priced this place is i had a caesar salad around the corner at tgi fridays and it was $-- and $- for iced tea no refills and it was served to me by a crass woman that looked like cottage cheese poured into a nylon leotard. got it. around the corner to the right on fifth avenue there is a small deli called european deli. very reasonable and a cafeteria ala carte situation. the nysc gym is conveniently located across the street which made me . i hope this offers some insight. dont hesitate to stay at the mansfield. but do understand people that this is a boutique hotel much like what you might find in nice parts of europe. if you want a dank cookie cutter mauve and tapestry production of bad taste and the stink of lemon sanitizer and bug spray then stay at a national chain.',happy
id20869,' great location first class furnishings great staff - but the kitchen cant fry an egg. brown crunch all over my over easy is in the dining room - cold potato is and sausage as well. other than a bad breakfast - no complaints.',happy
id20870,' the internet sucks!! my -g iphone from verizon is faster than their internet speed!! it is not my computer because first i tried with two laptops and secondly im it engineer so believe me their internet connection sucks!! they should fire the company who install their network and hire someone else asap!! download speed of -.-- mbps upload speed of -.-- mbps also it is not due to usage because i tested this different days different times even when the hotel was almost empty! their tv sucks!! some old lcd tv that in order to turn it on you have to try like -- times! and if you try to turn it off it might freeze and the red light will flash and in order to reset it you have to disconnect the power cord my land line phone was not working! the phone was not charged and i didnt have dial tone at all! no central air or even a wall unit ac-heat control. everything else...was acceptable. i will make sure everyone i know from the company i work and sends hundreds of people down here to make sure they dont stay at this hotel. we as engineers need reliable internet connection!',not_happy
id20871,' it is perfectly located right on the riverwalk and in terms of its location in the heart of san antonio. the bed was really heavenly - maybe new mattresses. a little more space in the room would always be nice. we used the gym two days and it is a fairly nice set up. clean and brightly lit with plenty of equipment.',happy
id20872,' where to start check-in pleasant and quick always a plus. got our paking pass for the car (parking is not free). most people say location is verything and this hotel fits the saying... great location walking distance to starbucks ralphs and tons of other places to eat drink and be merry. hotel has a fireplace and seating in the lobby and a bar. as you walk past the pool area there is the cafe and another bar at the pool area. i did not get a chance to check out the pool sigh... but everyone else there seemed to be enjoying it the pool was supose to be heated. it is a nice size pool and one day there was a dj there jamming some music a nice variety. our room was a double on the first floor i kinda figure we has a senior woom because the toliet had an extender that raised it up although i didnt think it was really low. the beds were alright i slept well in min and so did my cousin. the guys at the front desk were nice i got to talk to one guy sorry didnt get his name very pleasant. the wedding was across th eparking lot held in the garden area which was very lovely bubbling brooks and waterfalls are all over and nice bridges that you walk ove to get to the wedding area. the decorations were pretty green apples and flowers aranges all around. they had passed appetizers very good and drinks setup for aftr the wedding and the reception was held inside which ws beautifully setup with the wedding colors. the food at the reception was delious as well. overall the hotel is very nice i thought may time to clean the carpet in our room or replace it there was free internet in our room and i believe maybe in other areas of the hotel we had a patio but no pation furniture maybe becasue we were so close to the pool they figure we didnt need or wan to sit and look at the parking lot.',happy
id20873,' for a hilton to be honest youd expect a little better. the room was ok. you have to be a contortionist to use the toilet and the curved architecture made for a relatively small room. service was attentive and polite. for the price id come back but if i could splurge a little i might prefer to stay closer to downtown.',not_happy
id20874,' great location in beverly hills you can do a lot of thing on foot from here. internet and breakfast free.(also they have a wine-chesse free at --:--) parking was --.---day. the hotel is charming and service is great. the room is not too big.',happy
id20875,' we travel a lot with our kids all over the country and have stayed in many many hotels. i have never been in a hotel with the ambiance this hotel has. it reminds me of the mansions in newport ri. it wasnt stuffy though it all felt very warm and inviting. we came in a mess from hiking and skateboarding all day and we werent made to feel like we were way out of our league. my kids were blown away they could not stop gushing about how beautiful the hotel is and they are jaded from years of travel. nothing really impresses them anymore. the people who checked us in and out had a very calming demeanor. the only negatives were the parking $-- (parking is really tough in that part of he city though) and the resort fee $--. i hate resort fees at any hotel i just think its gouging. the other problem is the construction right outside our window. they started wih jack hammers at - oclock not cool. the carpets are a bit worn but i think it just added to the charm and warmth of the place. one thing i have never seen that they had that i loved was an entryway that you had to pass through that gave a sound buffer to the hallway. brilliant!',happy
id20876,' took over two and a half hours to check in (after -;--pm). the check in desk even called an hour and a half later (-:--) to say we could check in. got back to the hotel they were confused we couldnt check in yet. they did upgrade us to suites for our troubles. they werent ready on time either. we were gone all day the next day getting back at about -:--. we wanted to clean up and rest as we were going to the ballgame later. the maid was just getting to our room. we had to leave again. we were told that they have until -:-- to clean the rooms. when we checked out and were asked about our stay we told the manager what had happened. she understood and took $-- off our bills and also gave us a $-- gift card to return and try the hotel again. she also said that she would check into our compliants with the weekend staff. she was knowledgeable and polite and we thank her for helping us out. the rooms were fine (neat and clean) the location to the harbor is great. havent decided if well go back. not sure if id recommend this hotel to other people but since i have to check the recommendation below ill check no for now.',not_happy
id20877,' say what you like but from top to bottom it is still the best denver has to offer. is it the broadmoor? no it is a hotel not a resort. as hotels go i would easily rate it in the top - percent. up there with ritz and four seasons.',happy
id20878,' me and my senor collegue from india stayed here and participated in aiche symposium in the city. room service was prompt and good. morning coffee and evening wine festival were fine . hope it is decent hotel for a short stay and economical . room was nice and compact enough for twin sharing.',happy
id20879,' no dresser drawer unit garage sale quality chair (-) small bath room space and facilities. soft bed. courteous staff. quiet. clean. overpriced. select drury instead-next time.',not_happy
id20880,' only one member of staff at reception and a considerable wait for attention. rooms were not ready though we were told they were and we had to wait in the corridor until new rooms were found. the rooms were passable but things like the shower curtain were filthy. a large event in the afternoon meant our car was blocked in the garage by several cars and we had to taxi everywhere at our expense - the staff said they had no authority to reimburse us. there were no facilities at all in the rooms so no coffee-tea or hot drinks unless you were prepared to go to the garage next door! worst of all was the thinness of the walls and no sound proofing. we were kept awake until after - in the morning by the couple next door partying and arguing. altogether the worst experience ever though the staff were pleasant and apologetic.',not_happy
id20881,' great service and price for the location. nice rooms and service.',happy
id20882,' location atmosphere staff and clientele are all top shelf at the dream downtown. the minute you walk into the beautifully designed lobby you know this is the place to be in nyc! there are so many areas of the hotel suited for everyone from the lobby bar to the pool to the rooftop club. we had such an amazing time. claire groome',happy
id20883,' the st. francis is a great grand hotel. we stayed in the original wing which features small (cozy?) rooms with comfy beds and a giant hi-def tv. simple elegance sums this place up nicely. expensive internet fees ($---day) and sky high valet parking costs ($---day) are the only real drawbacks i encountered . a great location--youre right on union square--and a friendly staff make this a solid choice.',happy
id20884,' stayed here last weekend while in town for the patriots game. my dad and i had booked two rooms (best choice ever) and were generally impressed with the place. pros: guest request closet with extra towelspillows blankets great idea! price was the best in town location was close to the train station to get to the game and a cpl attractions for our layover day pub was handy for a quick meal cons tiny rooms. just the right size if you are on your own but if you have more than one person in these rooms you better be good friends! no tub (not really a con for me because i like a stand up shower better but some folks like to take a bath) advertised king bed was actually two single beds pushed together which i know is done but i dont like it it hurts sleep quality pub closed early we were back late from the game and wanted a bite had expected them to be serving food til -- as the hotel book said they would be. when we got back at quarter to the door was locked. all in all a good choice for a solo traveler.',happy
id20885,' great little gem in the upper west side! the price is very affordable room was clean and the staff was friendly and helpful. will definitely stay again.',happy
id20886,' last week in seattle we experienced the marriott hospitality at the sea-tac location. we took a group of wwii veterans (were the organizers) and found the hotel and staff to be terrific. the food was good catering events were excellent and everyone from the front desk to the executive staff followed through swiftly and with accuracy. the hotel was clean the lobby was inviting the meeting rooms were well set up and the eateries were very good.',happy
id20887,' the inn was a lovely place to begin and end our cruise vacation to alaska. location is the key to this property. from seatac airport we took the light rail to the last stop which was just a couple of blocks walk to the inn. going to the cruise terminal the inn is just a -- minute cab ride. i believe we purchased one of the least expensive rooms for the hotel city view-standard and it exceeded expectations. a spacious room large bathroom overlooking the hustle and bustle of -st avenue. the beds were comfy no issues with noise for us despite previous concerns from other tripadvisor guest reviews. the weather cooperated with warm temps and sunshine upon arrival into seattle so we spent very little time in the room and took advantage of the rooftop patio. watching the activity on puget sound while enjoying some of the treats from the market... fresh picked rainier cherries delicious handmade cheese from beecher is & some oregon pinot made our visit to the inn very memorable. it was a great way to meet some of the other guests who were equally thrilled with the weather and setting. the staff was very hospitable. they certainly treated us well. everyone we came in contact with was helpful. this is a very busy area with the market next door yet whenever we needed help with a cab reservation directions etc... there was always a helpful member of the staff ready to offer assistance. whether your destination is seattle or just passing through youll be staying at this memorable hotel.',happy
id20888,' noisiest hotel i have stayed in in years. did they cheap out on construction costs? the first night all i heard until -am was the guy in the next room talking. the second night i heard pounding over my head and voices on both sides of me. two sleepless nights do not make me happy.',not_happy
id20889,' we came here for the emerson college auditions. the hotel is a half block away from the paramount center where the auditions take place. very convenient! if you make payment at time of reservation on the hyatt site there is also a significant discount. that too was very convenient! the hotel is in the theater district a block away from chinatown and the commons. lots of great places to eat nearby. the hotel lobby-entrance is under renovation right now and we all had to funnel ourselves through the valet underground parking area and up two elevators. but all should be completed soon. the staff was friendly attentive and helpful. rooms looked exactly as the photos show them. as i stated earlier we paid at time of reservation for a standard room and i was we were up high on the --th floor. very quiet. however he beds were small... we had two double beds for three of us. also the standard wifi was hit or miss. i felt like everytime i opened a new window i had to re-login. wouldnt pay for that again. all in all because of the location price and wonderful staff we will definitely stay here again!',happy
id20890,' the staff at this homewood suites was terrific. check-in at the front desk took about a minute and the desk clerk was very welcoming. several staff in the lobby at various times including a cleaning lady stopped to say hello and please enjoy my stay. the folks working at the breakfast and cocktail hour were exceedingly friendly and very helpful. a manager (it seemed) greeted us and told us to please enjoy our food. an older gentleman helped himself to the entire plate of chocolate chip cookies (!) and carried a spilling glass of wine filled to the brim over the carpet to his table. the staff was very nice to him calling him isir asking him if there was anything they could get him and bringing his special request right away from the kitchen. (i would have kicked him to the curb myself. he was being quite a piggie.) the room was very nice. it was a corner room so maybe nicer than a regular room. very clean. nice view of inner harbor although it is too bad the hopkins business school building is in front blocking the view. convenient location. would love to stay here again. my impression was that this hotel must be very well managed and the staff to work here.',happy
id20891,' the hilton at university place was the perfect place for my wedding. the ceremony and reception location were absolutely gorgeous! the location of the hotel was very convenient for family traveling from all directions. wedding specialist jenna yates did and excellent job making sure that our wedding day was everything we could have dreamed of and more! hotel accomodations were top of the line. i would definitely recommend this location for any special event or even for accomodations only.',happy
id20892,' the service staff throughout the peabody are very welcoming and helpful. the rooms are small (--- sq. ft.) so we upgraded to the club floor to --- sq. ft. included parking afternoon snack from - - - cookies from - - - a welcome drink of either champagne or wine and breakfast. this upgrade cost $-- and while the extra space and treats were nice on our next visit i would take a pass. for those who try to stay away from sugar and starch there is nothing offered on the breakfast buffet on the club floor. there are plenty of pastries bagels nut bread cereal and fruit all beautifully presented and arranged. that said wed definitely stay at the peabody again! great service and the ducks are fun to watch.',happy
id20893,' the location is great the rate is very affordable but most of all the staff are very nice friendly and effecient. can t i ask for more.',happy
id20894,' lovely lobby and pet friendly hotel. rooms were much older than id anticipated and in need of updating. very attentive staff and nice atmosphere. computers in business center were very slow and required some attention.',not_happy
id20895,' i stayed here with some friends we had two rooms which were very clean and very stylish. the staff were very helpful and also very nice. i had problems phoning home one day and the pay phone i just could not understand even though i was doing every thing right the staff were so good that they let me use their phone at reception at no cost what so ever which i found really nice of them. the swimming pool is not as big as it seems on the picture but i think it is just for those that cant stay away from the gym and want to swim afterwards. drinks at the bar were exspensive $--.-- for - drinks so take plenty of money with you. every thing about the hotel is fab. it clean and tidy and like i said before the staff were great.',happy
id20896,' really nice hotel. i flew in with my --year-old for the lego kidsfest across the street at the convention center. location was perfect for us - plus easy to walk to the bat bridge and even the restaurants across the river. taxi to-from the airport was $-- or so - made much more sense than renting a car and paying to park at the hotel. check-in was fast the room was nice (newly rennovated?) and beds were good. the showerhead was stuck in an uncomfortable jet spray and couldnt be changed and there was no refirigerator in the room which meant that our dinner leftovers went to waste but those are my only minor complaints. would definitely stay here again.',happy
id20897,' we stayed here for - nights about the only good thing i can say was the valet and the bellmen were very nice. the front desk staff were mostly quite rude especially patricia . we called and asked for a map of the surrounding area and were told to come to the desk and get one if we wanted it they were not going to do anything to accomodate usually if you call the desk for anything they send someone up to your room to bring it to you not here you have to go to the desk wait in line for it. rude!! housekeeping was the worse. seemed like everytime we left our rooms and came back we had to have our room cards reprogrammed. when asked why this kept happening we were told it could be a million different things . good answer hilton!! we did the self parking which didnt work most of the time and had to get that card replaced twice. more inconvenience than convenience. houseleepink took all the linens off the bed and didnt replace them for three hours had to ask them to empty the trash not once but twice. then at the end of our stay seems they found an additional $--- to add to our bill for incidentals . too bad we couldnt charge them for all the incidentals they caused they would have ended up paying for our stay. definitely wont recommend this place to friends!! also if you are going to allow pets someone should pick up after the dogs if the owner isnt stepped in dog poop twice walking across the grass in the front. beware of the land mines!',not_happy
id20898,' i sayed at this hotel in a suite with a separate living -dining area bedroom spacious bath and kitchenette during our univeristy of pennsylvania is alumni homecomiong weekend. i booked the philly leisure package which is an exceptional value including full breakfast each morning free parking $-- credit at penne restaurant and - subway tokens. the suite was spacious with upscale furnishings fixtures and walls of windows. the cost was the same for a suite at the sheraton university city a block away but without the amenities. there is no comparison! i even took pictures of the luxurious bathroom so that i can renovate my bathroom at home in the same style and design! lynette in accounting at the executive office was very efficient and helped me with an item on my bill after i departed. she was efficient pleasant and provided excellent customer service. i will be staying at the inn at penn frequently now that my son is a student there!',happy
id20899,' my wife and i stayed here for one night as our first quick getaway from our young toddler in two years. we live about - miles from the hotel so we know the area well. the location is great! you could not ask to be more in the middle of the action of sundance square. now on to the hotel service... i checked in early so we could just go straight to the hotel after dinner without any hassle. the first room i was given was very nice --th floor. it faced east which meant you were looking at a very large parking structure on the other side of the street. i asked at the front desk if they had any rooms facing north which is a city view. john at the front desk was able to get me on the top (--th) floor in a slightly larger suite with a wonderful view for no upgrade charge. he then asked if we were celebrating anything with our stay. i explained that we were celebrating our first night alone in - years and he said he would see if he could set something up for our return from dinner. after a great meal we were surprised to see a complimentary bottle of red wine and chocolate covered strawberries in our room. my wife was quite with the room and the nice surpise that john set up. john even personally brought up some toothpaste that we were missing. the lobby is nice but does not blow you away. the rooms were modern and clean. the staff was beyond helpful and i would recommend this hotel to any traveler.',happy
id20900,' over the last - years i have travelled to boston twice a year to attend red sox games. i am constantly looking for an affordable clean hotel that is within a short distance to fenway park. sox fans staying at this hotel will have to either put out approx. $-- for cab fare to the park or walk to the nearest t-station. there is an onsite shuttle service (mercedes) but it will cost an extra $--$-- on top of regular taxi fares. there are two subway options: -) green line - packard’s corner which is an approx. -- minutes walk southeast -) red line - harvard square which is an approx. -- minutes walk northeast. one recommendation is to have taxi drop you off behind the hotel on western ave to avoid the taxi from driving past the front of the hotel and having to turn a few miles down the road as soldiers field road is divided. there is no complementary breakfast there is a mcdonalds located behind the hotel and a dunkin donuts within a -- minutes walk. also there is a shaw is grocery store in the mall area behind the hotel. the hotel is clean. the beds are a little stiff but the sheets are clean. the bathrooms are bright and clean. there is an onsite oriental restaurant and lounge with good food. the hotel offers wireless internet. the outdoor pool area is clean and well maintained. the arsenal mall and an ihop are a short drive away. this area of boston (north brighton) is very clean and should offer a quite vacation spot. i had no fear when walking the streets in the area. this is nice hotel but the cost of taking cabs can run up your expenses if you spending more time near fenway or downtown. this would be an idea spot for those spending time in cambridge or brighton.',not_happy
id20901,' from the time that we arrived at the hotel the staff took care of us. i like to view rooms before checking-in and requested a room that was recently re-done (not knowing that any of the rooms had upgraded furniture) and all of my requests were made. staff gave us great restaurant recommendations and went thru the trouble of printing the directions and menu and bringing them to our room. we stayed on the --th floor - which has to be the best floor in the hotel!!! (the owner lives on the --th - we were told). the traffic noise was not disturbing to us at all. the newer sofa bed was very clean...the only thing is that we had to request a blanket for our children and we received one thin cheap looking blanket...but thats ok the kids still slept very well. i would definitely recommend this hotel if you are traveling to houston and want to be near the galleria area. for the rate... it was excellent!',happy
id20902,' we are a family of four with two very tall teenage boys and we stayed in a two-bedroom suite. it was huge! there was plenty of space in the living room to sprawl after a day of sightseeing. the kitchen was a bonus and there is a grocery store nearby. the hotel is very quiet for being in such an urban setting just a short walk from a t stop. i really liked not being in a sterile corporate hotel. it definitely made our boston vacation more relaxing.',happy
id20903,' i am a consultant whose work has taken me across the country and into several foreign countries. in all my travels i have never experienced a more welcome atmosphere than here at this hotel. from the moment i enter the building at the beginning of my stay i am greeted by name by their excellent staff. william katrina and amy make sure that all my needs are met. housekeeping always does a fine job of cleaning my room and making sure the kitchen items i use are cleaned. the kitchen staff that prepares the complimentary breakfast (daily) and dinner (mon-thu) always have something tasty waiting for us. ive stayed in places rated --stars and while the decor and amenities might be more upscale the service and the cleanliness of this hotel are as good or better than those much higher-priced hotels.',happy
id20904,' i stayed here one night driving cross-country; this was the least expensive of the quality inns in indianapolis and one of the least expensive of comparable chains. i thought it was just fine. my room was clean bed was very comfortable (quite firm) large room normal quality inn amenities. window opened about - a plus for me though if you want quiet best to keep window closed. the free breakfast was pretty typical - hard-boiled eggs biscuits-gravy make-your-own waffles plus assortment of cold items. terrible coffee though - weak and only luke-warm. i would certainly stay here again if i were passing though but would go out for coffee or make in my room.',happy
id20905,' stayed for - nights at end of a road trip. convenient for fisherman is wharf and the muni network of public transport. comfortable good sized room surprisingly little traffic noise at night (and we were on the outside of the building) though was noticable during day. would use again for business or pleasure if needed accomodation in this part of sf.',happy
id20906,' from the wine and beer reception to cookie and breakfast buffet the magnolia hotel does not disappoint! the magnolia has the best service and special perks of all of the denver hotel is weve stayed at!',happy
id20907,' when we arrived they noticed that the guest before us had taken the keys. we were there a little early but we had to go to the cubs game so the front desk held our bags until after the game. when we arrived back they had the new key ready for us and handed us our bags. the room is smaller than usual but it is sufficient. train stop is very close and there are lots of good places to eat and tea shops all around and they are very cheap. just as a note if you take the train anywhere after the sox -- exit (chicago white sox) be careful about walking around just hop on a bus and it will be much safer. other than that chicago is great and the hotel is great. just one other note. watch out for beggars there are a lot in chicago. very few by the hotel except one followed us from the train station to the hotel harrasing us. the hotel made him leave.',happy
id20908,' okay so we didnt want to go to the jersey shore this summer. we decided to go somewhere different exciting. we booked the pointe hilton sqauw peak for a week (---------). we have - children (- - --). they have a great water park and two wonderful pools. the hotel was clean and everything was well maintained. we decided to go to sedona for a day. it was beautiful but a bit boring for the kids so we drove to slide (slip?)rock state park. everyone enjoyed this river slide and the scenery is also wonderful. the kids didnt want to leave. since we were halfway to the south rim of the grand canyon we decided to go and catch the sunset. on the way we called inside the park for a hotel room and got lucky. incredible!!! pictures cant do it justice. the next day we took the in-park tour buses at no extra charge - although the national parks should be free for us citizens since we pay taxes. we left midday and drove back to phoenix. a few days later we made another day trip to slide rock again. on the way we went to montezuima is castle and meteor crater (pretty cool but not worth the $-- for - adults and - chilldren over -). i would recommend this adventure for families who enjoy something different. we used frequent flier miles for three airline tickets and hilton honours points for the hotel stay.',happy
id20909,' excellent location - cant get any closer to liberty bell or independence hall. you can tell that the rooms were just renovated recently - beautiful. restaurant was great too - it overlooks the park. the service couldnt have been better - very personalized. highly recommended!!',happy
id20910,' this hotel was recommended to us by several people as the best place to stay in indiana but i was very disappointed during my stay there with my husband. pros: friendly staff nice gym good restaurant (capital grille) convenient access to the mall at first glance it is a nice hotel cons: -. the room was not clean - there were stains on the carpet and dirt on the bathroom floor -. the sink was broken (the stopper was broken so water couldnt drain correctly - we finally had to remove it) -. the shower couldnt hold any water (there was a huge puddle in the bathroom which flooded the toilet area after my shower) -. some of the items in the room were dirty. my husband was going to make tea using the in-room water heater but the pot had some white residue in it and the cloth was filthy after he wiped the inside -. poor spa. this was the worst massage i had ever gotten. after being on a flight delayed for - hours i really needed to have my back worked on and relax a little but the most relaxing part of the spa experience was the foot scrub while they were taking my information. they have you go directly to a room before your treatment and as soon as it is done they expect you to just get up and leave. other places i have been to allow you the time to just unwind and enjoy the facilities. but then again this place didnt really have any lounging areas to enjoy. after asking if there was a sauna i was given a locker but there was something wrong with the sauna and it smelled of mold so i didnt even get to sit in there to unwind. we originally wanted a couples massage but they dont really offer those here. they proposed opening the door between - treatment rooms but in the end were glad we didnt waste the money. -. bad in-room dining. not tasty and not worth the price.',not_happy
id20911,' my husband daughter and i stayed at the castle inn for - nights last month. the service there was fantastic. we got great food recommendations (versa even made reservations for us and called us when we were out and about sightseeing to let us know what time they were for!) and plenty of help with directions and suggestions for what to do and see. the rooms were perfectly adequate clean and comfortable. the only down side to our stay (and it was a small one) is that they dont have cribs there. even still we would stay there again without hestitation. great service great location free parking ... great stay!',happy
id20912,' the manager is rude the night clerk cant speak english and does not want to work. they over charged our credit card and charged us for an extra night when we didnt stay there. roaches in bathroom and hair in the drains. breakfast was good but you dont get a choice they just bring you a plate of food.',not_happy
id20913,' i stayed in this hotel as part of a tour that included - other hotel down to the coast of california. i enjoyed this hotel the most. it has a great location for tourists. it is close to the market place and many other attractions. i found the front desk staff very accommodating (thanks christopher) and the rest of the hotel staff very friendly. i loved the beds--very comfortable. breakfast was included as part of our tour and i enjoyed it very much. everything that i would want was included in the buffet and the fruit was very fresh. (hi to morgan--wait staff). the hotel was also very bright and clean looking with fresh flowers in the lobby area. if you go to seattle try to make a short side trip out to the boeing aircraft factory. all of us loved this tour. we found that the people in seattle as well as in portland were always very willing to help out tourists with directions and suggestions.',happy
id20914,' wed read plenty of good reviews for the orchid suites so decided to book online for three nights in early december. the rates were very good considering the location and our room was upgraded to a king family suite which was a bonus. our first impressions were that the facility was very clean and well kept and the staff were very focussed on helping the guests in any way possible. our room (---) had plenty of space and our two sons were impressed with the large flat screen tv. beds were comfortable and the bathroom was clean but probably not to the standards that some might expect. for us it was fine. breakfast is pretty basic and there are only a few tables so be prepared to wait ---- minutes but you will probably strike up a conversation with the other guests like we did . the lady managing the breakfast area is excellent and always to oblige with any requests. the location cannot be beaten for the price and free parking and excellent wifi thrown in. it can be a little noisy in the evening with delivery vehicles servicing the hollywood and highland retail centre located right next door. i would definitely return to this hotel.',happy
id20915,' my husband and i stayed here this past saturday night and couldnt have been more impressed. we arrived a little early for check-in and the vibe in the lobby was and quietly bustling. we were equally impressed with the room that was large and stylishly decorated. the bed was also super cozy. back to the lobby: the scene that night with the dj was one of the best in nyc and with the breslin restaurant off one side and stumptown coffee off the other you cant go wrong. the ace is cool friendly and unintimidating.',happy
id20916,' after - days in west hollywood we moved to venice beach & the erwin hotel. once again the most wonderful view from the roof top bar which had an amazing vibe at night. the room was comfortable but the shower was no more than a dribble. the restaurant which we called the bunker was just spot on just like the set from cheers with fun staff good menu and the blueberry pancakes at breakfast were divine. hotel was near the main drag and you feel safe but when the sun goes down be on alert anything could happen. worst thing about the hotel was one small lift which is not fit for purpose.',happy
id20917,' no one here cared. from the bell staff standing there with his hands in his pocket ( do you want some help with that? ) to the person who didnt run our credit card appropriately (which forced us to go back downstairs to run it again to order a movie) and the lack of empathy it was apparent we were putting people out to do their jobs. ill never go back!',not_happy
id20918,' i would like to say that your staff was excellent. i really enjoyed breakfast lamonica was kind and her customer service was outstanding including the breakfast. she was pleasant to be around and i really enjoyed her attitude. you need more people like lamonica. she deserves praise for a job well done!',happy
id20919,' everything was excellent. service location rooms and a top notch gym. i will stay here any time i am in austin.',happy
id20920,' check-in service pleasant. there was a printer and computer in the lobby for boarding passes which is a convenient touch. elevators werent crowded. king size bedroom nice and big. bed very comfortable. wake-up call worked. --- blocks from westlake centre so convenient location.',happy
id20921,' when i think about my - r is the waldorf=astoria and towers are at the top of my list. royalty respect repeat - there is nothing better than being greeted at the door having my luggage carried and stored by smiling faces. from the moment you enter the hotel either the private entrance at the towers or the more public entrance for the waldorf=astoria you are going to feel like royalty. im always greeted quickly by very attentive staff that smile passionately because they truly love their jobs. my suite at the waldorf towers seemed to be made perfectly for my friend and me. we were greeted by housekeeping--who was ecstatic about taking care of the room. the room was always clean. i loved having beds turned down and relaxing music playing when i came in before bed. that is the royal respect i respect from a hotel---and i always get it here. i love being addressed as mister so to have this title through the entire stay was so rewarding. the concierge was very passionate about setting up a helicopter tour of the city for me. they called the room set notes----i know they truly cared because of the communication they made. i love staying at the towers. the management should be commended for the perfection of the staff. i promise an amazing experience if you stay in the towers. youll love the royal treatment the respect by everyone in the hotel---youll just have to have a repeat visit.',happy
id20922,' we just returned from a six day vacation at the desert ridge resort in phoenix az. we stayed there on a great deal through the marriott vacation club package. we paid only $-- per night (for the first - nights). we were required to take a -- minute tour of the canyon villas (on the grounds of the jw) which were beautiful. the resort is beautiful. the rooms were very clean and organized. the pool area was wonderful. there were always chairs and towels. the staff serving the pool area was constantly serving pitchers of water (free). the shopping area across the street provided additional dining options as well as entertainment. we will visit this resort again.',happy
id20923,' well what should i say. it basically is one of the very few hotels around logan airport so here we go. the hotel is a good -min drive from the airport and the (car) rental stations (which is great). the service was quite good and pleasant.

rooms are clean; but somewhat noisy - you can go with the runway- or the highway-side. the latter probably a little more convenient. the walls seemed to be quite thin as i could hear other guests almost clearly well.

hallways are dark and dim. i had to check out about - (!!) floors to find a vending machine either working or not sold out.thus this was an average stay.',not_happy
id20924,' stayed from--st april checkeing out last night --th april ----. first lets get the decor sortedyes it needs redecorationg and some of the furniture is old but my room ---- had a view to die for(well mostly as - days of heavy rain sorta killed the view slightly). from the second we arrived (--th birthday treat for my wife) booking in with nicole who was great humorous and very friendly to alan the bag manto annna the [main] concierge throughout all the staff we came into contact with i found them all approachable friendly helpfull and do not recognise the negative comments. respectfully i suggest it is the complainers who have an attitude not the staff. location needs walking frombreakfast at john is up the road is greateven the deli on the block corner does sandwiches to kill a horse for the price of a magazine in the uk. looking for food staying here?out the door right and opposite from john is right again onto -nd avenue (even mcfaddens two blocks left on -nd is fine) walk - blocks and then for abut --- blocks there is every type of food you could want-need unless you want to pay for la creme de la creme. would i go backdeffowould i recommend deffo does it need a face lift deffowas it value for money deffo!! right down to chocolate strawberrries and next day fruit as a gft to my wife plus every and i mean every member of staff we had contact with since arriving wishing her birthday!!! open top tour is a must want to see the esb?? go to top of the rock and you will see it and eveything else besides on a clear day. take walking shoes!!!!!!!!!!!!!!!!!!!!!!!!!',happy
id20925,' i said at the westin a few weeks ago. i was very disappointed by the service. things listed on the website where not offered when i arrived. lights were broken no one ever came to fix them. i had previously booked another hotel and changed to the westin i should have stayed with the other. i am returning to ny in just a few weeks and westin will not be my choice of hotel this time. expected more with the hotel.',not_happy
id20926,' despite all the wonderful reviews of the donatello we were unprepared for the reality upon arriving at the hotel and our room. the view was overlooking post street toward another hotel (not a bad thing!) and within easy walking distance to union square and the cable car line. the room was large apparently recently remodeled with a kitchenette area containing coffee pot microwave mini-fridge toaster selection of coffees cups saucers silver ware and glassware. also the standard clock-radio along with an lcd tv and mini-stereo. sharing the room with the king-size bed was a sofa upholstered chair end table and floor lamp. as someone else mentioned this was a great spot to return to after a day of sight-seeing. highly recommended!!',happy
id20927,' my wife and i stayed at the u.s grant mid august. we booked through spg.com for ----- points a night. i feel this is a little steep but it is a very nice hotel and close to everything. we are gold spg but an upgraded room was not given although we were given room --- which faces the courtyard and garden so it was quieter than an outside room. the drawback is the bathroom faces other rooms and you must draw the shade for privacy as the windows are not frosted. rooms are not huge but nicely done and the bed was great. lcd tv. single vanity in the bathroom no tub but fairly large shower. turndown offered every night and housekeeping friendly and efficient. front desk bellmen and concierge were all friendly and helpful. did not feel forced to give tips although we always do. dinner in the grant grill as well as the bar was quite good although wine at $-- a glass was a little high. $-- cab to the airport. $----- to the zoo and $--+ to sea world. always a cab outside with never a wait. walking distance to waterfront and lots of shopping. enjoy the new feeling of the u.s grant.',happy
id20928,' splendid property! check in was friendly & quick but not rushed. my room request found me in a jr. suite on the second floor with a nice view of the bay and clear sounds of the concert which was a bit of an unplanned surprise. brian at the bell stand got me on a sweet pink beach cruiser (complementary!) for an hour long ride around shelter island & into point loma. the putting greens looked well maintained although i didnt make use of them. the pool & spa area are very pretty very tropical setting perfect for relaxing or playing table tennis. junior suite has a seperate seating space~ table & chairs (slight wear & tear on upholstery) sofa (pull out sleeper? i didnt check) coffee table reading lamp & big flat screen tv. balcony was clean - chairs & small table. cool feature in the room was a bar area~ microwave sink & fridge. bathroom was well lit & ventilated nice massaging shower head soft but small towels. washroom was outside of the shower-toilet not a fan of that design feature but no points lost for it. king size bed had great big fluffy pillows extra blankets & pillows in the closet and another flat screen tv. thank you humphrey is for getting rid of the ick hotel comforters & having only fresh white sheets~ i always appreciate that. parking is available will fill on concert nights and is a little tight if you are parking a larger vehicle. getting on-off property during concerts means you are walking through ticket only areas but we were never stopped or asked to go in a different direction. hotel staff & security were clearly visable & available to help get around during the show. cigarette butts litter some areas of this nonsmoking property shame and the same room service dish sat outside my neighbors door from my check in at -pm to my checkout at -am. the guest room was very tidy no complaints there.',happy
id20929,' we chose this hotel to treat ourselves for our wedding anniversary after reading a conde nast review. the first thing that struck us was the smell of the grilled steaks from the restaurant which is in the same building. i really enjoy the smell of steaks but there was a serious ventilation problem going on and all the fumes were being pumped into the lobby. the check in was handled correctly and the staff were friendly but it felt a bit fake. as soon as there was a little pressure the real attitude surfaced. the front desk was generally dissorganised and simple requests such as having our car ready on time for our departure were ignored. the room was nice and the decor impressive but it was a little run down. there was a lot a noise from the street. there is no pool and the roof top terrace was not operational in may... there were no spots where we could just hang out and feel comfortable. the complementary car service is not flexible. in essence you dont get your money is worth. you really pay for the image of luxury but its far from the real thing.',not_happy
id20930,' it is been over --months now since our visit to la cantera for our anniversary but we still talk about the wonderful experience we had there. the resort made us feel special while we celebrated the occasion. although the weather was a bit overcast and rainy we enjoyed time at the pool where cody graciously helped us with drinks. we also took the tram to the mall area and the driver was willing to stop by the convenient store for us on the way back. claudia gonzalez had left a treat in our room even before we arrived because she heard it was our anniversary and armando galvan had also set up a wonderful surprise. monique and paulina were also pleasant. im sure there were a handful of others who helped make the weekend special though i did not get all their names.',happy
id20931,' though this place is a bit away from pike is it is just blocks away from the space needle. close to caffe vita for a capuccino...awesome! the rooms are super nice with hard wood floors. the bed was extremely comfortable. they have keurig coffee makers in their rooms making it nice and easy to make a quick of coffee. the hotel overall is clean comfy and we will stay here again!',happy
id20932,' we are completely enthralled with this hotel. nyc is our favorite place to visit together and the nolitan makes you feel like a local. the staff is extremely knowledgable and helpful; joy in reservations is superb felix at the door is amazing with many years experience and cassandra knows everything there is to do and places to go (she also makes reservations and amazing recommendations-just tell her what you like to do). there were many helpful staff members and i wish i got each one of their names to send a proper thank you to. i cannot sing their praises enough for making our anniversary weekend memorable. five star genuine service at the nolitan. the size of the room is perfect for two! we stayed in the neighborhood accessible balcony which is -- square feet smaller than the normal neighborhood balcony and there was plenty of space! great storage space under the bed with a safe too. crisp white sheets and a pillow preference available (feather or foam). the splash of red with the cashmere blanket on the bed was my favorite and my boyfriend is favorite was the waterfall shower. there were nolitan t-shirts for sale in the drawer and i had to have one. the balcony was perfect for people watching in the morning while eating breakfast from a bakery a couple blocks away (oro). at turn down service they have different pieces of sensational chocolate each night. someone mentioned the ac service in their review i happened to like the noise because it drowned out other sounds and helps me sleep. it was a must for us to eat at the fabulous ellabess. we had their breakfast; split the two egg turkey sausage and potato meal along with a large fruit platter (amazing) orange juce and coffee for ($-- including tip). i am sure everything on the menu was delicious. the amazing roof top bar may not be open yet; however hotel guests may take cocktails up there and enjoy it. the location is the nolitan is more than perfect if you like shopping food and little italy. it is quiet and walking distance to soho. we walked to all of the restaurants cassandra made reservations at. i may be a young traveler but i know that if this hotel keeps up their awesome work they will forever be my go-to hotel in ny. no matter the cost.',happy
id20933,' i believe it is our fifth year coming to the bwhh for our annual friends shopping trip. we changed from the salisbury & find this location ideal for the stores we shop & location to broadway. this year we saw on a clear day with harry connick jr. and loved it. i agree the outside nouise can be a little annoyingbut i have stayed in other nyc hotels as well that have the same issues. perhaps make sure you are on a higher floor towards the back ?? it is just that inconvenience is far outweighed (for us) by the spacious suite we women share. the hotel staff remembers us from year to year (i hope fondly) and are polite and helpful. and how about the value added free breakfast ????? how could a young family with kids not appreciate being able to go right downstairs with hungry kids and feed them right away- or bring it back upstairs and eat in your big room?? they have made upgrades over the years which are appreciated. we had to change our dates for next year and were afraid we couldnt get our same room but once again the front desk came through and we are looking forward to next year !!! i dont want to leave anyone out i think it is usually eddie & amar that we talk with. once again this hotel was perfect for our needs and we could relax at the end of a long nyc day. happy new year to all the staff.',happy
id20934,' we arrived early on a friday morning and did not expect to check in but they had our room ready and within - minutes we were there. the room was a king inside room (to insulate from street noise) and very nice. the friendliness of the staff continued to surprise us throughout our stay. nice is a good way to describe it. it is clean comfortable and tastefully decorated. it isnt super deluxe but i was very pleased. after a long day on our feet we were always to be back at our room. we ate the buffet our last morning there. if you plan on filling up and skipping lunch it can be a really good deal. it offers everything you will want for breakfast (hot and cold foods alike). since the hotel is in a former bank building the achitecture is very interesting and sometimes opulant. the best feature of this courtyard is the location. it is across the street from the national portrait gallery and next door to the spy museum. ford is theater is around the corner. chinatown is up and over - blocks. the national archives and navy memorial are a - minute walk well you are getting the idea. what you cant walk to there is probably a metro stop nearby. the hotel is - block down from the chinatown metro stop. if you are flying into reagen take the metro in and you will save about $-- in cab fare. as you can tell by now i highly recommend this hotel. if you are used to staying in - stars you will be very . if you are used to the ritz there is one in dc and very nice i hear. :)',happy
id20935,' i reserved a room for my birthday weekend to make it easier for out of town friends and to get around to the restaurants and bars where i planned to celebrate. i mentioned to the front desk that it was my birthday and within -- minutes one of the front desk clerks brought up a bottle of champagne godiva chocolate and a happy birthday card! i was surprised and also very appreciative that they took time to provide these gifts. in addition the room was clean and cozy. the view was a little iffy of a parking lot but im from philadelphia so it wasnt that bad. i would have appreciated a better view for my out of town guests though. we also loved the complimentary breakfast on sunday. overall great experience!!!',happy
id20936,' the lobby is very modern and so are the rooms....very nice! i was lucky i got a rate of about --- and which is great for a nyc hotel...i wouldnt pay more. the lobby is very small but you get a free breakfast and free internet the bed was comfortable the only downside was the wait for the elevators and the woman at the front desk was a bit rude. the street that its located on is a dump its directly at --th and -th but i could walk to --nd street in - minutes...i felt safe walking.',happy
id20937,' hotel a great...rooms are clean and hotel has a little trendiness to it. gives free shuttle rides to various locations.. front desk staff very helpful...go t the rock bar restaurant they have...great pizza',happy
id20938,' the hotel itself is nice clean friendly staff but walking into the lobby is like walking into ny penn station. there are clusters of crowds all over the place and you need to practically part the seas to get to the check-in desk. there has to be a better way to get people in out and out of the way of pedestrian traffic. the lounge is extremely dark and prices for drinks and light bites ridiculous even for ny standards. location wise this place is within blocks from some great restaurants and fun interesting bars.',happy
id20939,' i booked this hotel because i wanted to stay downtown but didnt want to pay the $---+ just for a place to sleep. i knew it wasnt going to be fancy i knew it might be a little ghetto but at no time did i ever feel unsafe. sure i could hear the family next to me arguing all night. a quick call to the front desk and they moved us to the very quiet top floor. i would definitely stay here again on my own dime. i would never stay here if work was paying :p',not_happy
id20940,' not bad but not great either. i was expecting a bit more from jw marriott. this place wasnt much different than a standard marriott in terms of decor and service. many parts of the hotel look dated and could use some renovating. there is no pool whereas the marriott marquis has a pool. the hotel exterior entrance and lobby is not impressive. next time i would consider the fairmont or intercontinental mark hopkins which have that grand impressive entrance and exterior. the front desk could not locate our reservation even after giving them a confirmation number and after -- minutes they just put us in a room while they located the reservation. we were supposed to be in a junior suite so after the reservation was straightened out we had to move from the regular room to the junior suite which was really just a larger room with a slightly larger bathroom. there was a separate tub and shower but i would have preferred just the regular shower-tub combo because the shower stall was so tiny there was no room to move and no place to put toiletries and i am a not a large person. it was not much larger than --x-- inches. i tried to use the tub once but the hand held wand would not work properly and i didnt feel like calling for someone to fix it. the website also stated that the room had double vanities but there was only one sink and not that much counter space and definitely not any specific vanity area so im not sure where that came from. the service was a bit impersonal. for example the valets-bellmen would open the door for us but it was usually without a word. we just came from the marriott in monterey and the bellmen there would always open the door and be smiling warmly always greeting us and asking how our day-evening was and nobody at the jw did that. i think this hotel would be fine for business or a convention but this was a leisure trip where was i hoping for something really luxurious and special and it missed the mark in that aspect.',not_happy
id20941,' i stayed at the hotel in may with a friend and we loved the hotel. it was very modern looking. the hospitality desk was excellent great service. we had a view of ground zero from our room. the subway was located directly across from the hotel which was very convient. also right next door was century -- department store which was outstanding. great deals for those who love to shop! the hotel was clean bed was comfortable bathrooms were clean and had a beautiful sink. room service was good. i am eagerly anticipating a return stay in new york and would definitky stay at this hotel again.',happy
id20942,' my husband and i have stayed at the ramada on lake shore drive several times including coming to celebrate as newlyweds! each time we come or call april is always wearing a warm smile or you can hear the friendly greeting in her voice on the phone. she knows and loves her job as is evidenced by her knowledge of the area and local attractions. we will continue to visit because of employees like her!',happy
id20943,' we had stayed at the park plaza previously and thought it was a good location and a good experience overall especially given the deal we got on the rooms (under $---). this time a year later we paid full price and received terrible service. the managers we spoke with were expressly rude and unhelpful. rooms are small and smelly. tv was not working. walls are thin -- you can hear every word next door. dont stay here during a busy travel time. if it is not a peak period you can hope to get upgraded to better conditions. the only good this is the location in terms of being in downtown boston near the t and restaurants etc. and the beds are admittedly comfortable. but it is really not worth the price that they are charging. internet is an extra charge even in the lobby. the hotel desperately needs new management!! we never got an apology or a kind word. i wont stay here again.',not_happy
id20944,' came in on a tuesday late afternoon...stayed in for room service and ironing...i know exciting. the room was perfect except it was about a mile from the elevator...other than that it was fine. the housekeeping and room service were great. the food pretty good. beds comfortable...had everything i needed. free internet would be nice.',happy
id20945,' great price great location just a couple of minutes walk fom union square & cable cars. we had junior suite - - rooms & bathroom - tidyclean all appliances worked. we overlooked post street & no real noise except mother in law snoring in other room! birdcage lift smooth experience must have a go in. friendly staff free internet & cofee in reception. -- min walk to china town felt very safe walking around. highly recommend owl tree bar across road for a late night drink very friendly & relaxing after a long day (get your mates to log on at theowltree.com to the live web cam to see you drinking it up) but was closed on mon-tue double check. the thai place over road and to the right aroi ... served great food and were friendly too. try san franisco clam chowder a must do is a yosemite day trip at the very least we went with viator through opodo. they pickyou up and drop you off at hotel. (if you do transfers from airport it is best to know the cross street ie. which streets the hotel is between it is mason-jones as our shuttle hadnt done its homework!) do alcatraz too excellent trip but must book before hand about $--.-- with audio well worth it - spooky go into the laughing women arcade at fishermans wharf pay cent is for fun would stay here again definately!',happy
id20946,' we stayed here - noights. about -- min walk to times square. no room issues simple clean rooms. small beds very expensive hotel bar. staff helpful and accomodating. air conditioning was so-so',not_happy
id20947,' this hotel has - other hotels right next door. why one hotel chain didnt buy all the buildings and make it into one large hotel instead of - tall thin hotels - ill never know. lobby is small with minimal seating and hot inside because they leave the doors open plus people are coming in a out of them so often. elevators take forever - so plan on waiting. ice and soda machine are only on the ll. the hotel is tall and skinny - only - rooms per floor. when you get off the elevator onto your floor - you feel like you are in an alley - very small hallways. rooms are no big deal. small but clean. beds are not that great - i felt that the sheets were worn and old mattress thin and soft. decor is just ok. bathroom was small but ok. shower was large - no tub - with glass doors. turning shower on - you have to get inside to turn on because of how the glass doors are set. there is a complimentary breakfast but very poorly laid out and not enough seating. the breakfast is just cereal bagels and yogurt. you have to wait forever to toast your bagel because you have to keep putting it thru the toaster to get it toasted. the setting is on low and you cannot adjust it. not worth the wait hassel and crowds. there is a dunkin donuts right down the street. they have complimentary computers to use but no chairs to sit down in. location was good. some say the area is seedy and they didnt feel safe....with all the people walking around at night having a good time and looking at the sites and all the car services lined up outside the hotels - didnt feel unsafe at all. overall - location good accommodations ok',not_happy
id20948,' i shopped for quite awhile before finding this property- and im glad i did. the downtown hotels are grossly overpriced in my opinion. this hotel is only -- minutes away from riverwalk and you can buy a lot of parking downtown for what you save on the daily room rate by staying here. a fairly new hotel clean and the staff was extremely pleasant and helpful. continental breakfast was average but very adequate. nice pool and grounds. there is a lot of highway construction going on nearby but that will eventually go away. would definately stay here again.',happy
id20949,' great service!!!! joseph b. was very helpful finding us a restaurant that was open on easter sunday! we will definitely be staying here again.',happy
id20950,' i stayed at the waldorf for business (and also pleasure on the weekend). the check-in process took much longer than other hotels. however the staff was very professional and efficient given that they were working with an antiquated system. i say “they” because we had to check in multiple times. the first time was --pm on a friday night after a - hour flight. the gentleman checking me in couldn’t find my reservation (completed by a -rd party; i never did find out who was responsible for the mix-up). luckily he was able to set me up in a room at a hotel a block away. the bellman walked my luggage over for me. i told him i don’t mind doing it myself but he insisted. this made me feel well looked after; he went the extra mile for me as did the gentleman checking me in. the next day we re-checked in (- times because the room wasn’t ready. not unexpected since we checked in early). before entering the room i could smell mold and mildew. upon entering the room i know that we couldn’t stay in this room the smell was overwhelming. after over -- mins on the phone we were told that there are no other rooms and we would have to bear it. the next day they upgraded us to a bigger room (again check-in took - times because the new room wasn’t ready due to an early check-in.). all was well for the remainder of our stay until i received the bill under the door. i had to get to the airport and i didn’t have an hour to fix the problem (that’s not an exaggeration given the complications of our reservations i knew it would not be easy to untangle) so i waited until i got home. i was somewhat surprised that the moldy room was not comped (originally not shown on the bill). i think the room number was ---- (i lost my notes). before leaving the moldy room i did some investigating and i noticed the room next to us in our little cubby also smelled like mold as did the - rooms across the hall. i’m guessing that the automatic sprinklers must have gone off and the rooms were not properly treated afterward to remove the excess water thereby causing mold and mildew. to correct my bill i tried to give my credit card over the phone but was told they would not accept it. i was required to fill in a bunch of forms sign and return them so that i could pay them properly. i filled out the form as best i could… i had to use notes because the form wouldn’t allow direct typing in the fields. i returned it and was told the form came across blank and i would have to re-enter all the information and resend it. about now this was all too much for me. i told them that i do not work for the waldorf astoria. i called back and spoke to judith beck who had the forms filled in for me i then signed and faxed them back as requested. for the inconvenience of the lost reservation the moldy room lengthy multiple check-ins & frustrating billing issues i told her i would like to take the historic tour on my next visit so that i can fall back in love with the waldorf after so many unpleasant experiences. it’s such a majestic icon of old ny i didn’t want to leave it this way. ms. beck honored my wishes and has comped the tour for my next visit. i’m looking forward to learning more about the history of the hotel. my overall impression of the hotel is that it is beautiful stately and grand. i didn’t mind that the rooms are old i loved and embraced the character of it. other reviews mentioned flaws. with age comes flaws which for me can be easily overlooked. the caliber of the staff matched the reputation of such a prominent hotel. the waldorf is the last of her kind in nyc (since the death of the plaza which is a shell of its former elegant self).',happy
id20951,' as someone who works for a luxury resort i understand what it takes to make a good guests experience. the de anza exceeded by expectations! because i knew the hotel was old i was expecting a similar experience to the one i had in july at another downtown san jose hotel but i was pleasently surprised. i stayed at the de anza because i was participating in the san jose rock and roll marathon. it was the perfect location right by the starting line! the bell staff-valet were prompt in their service and took great care of my car. they even kept it at the hotel during the marathon for no additional cost. it was ready at the front of the hotel when i got back from the marathon! check in was smooth no complaints! the room was exactly what i ordered! it was large and well decorated. i really enjoyed the fresh cookies at the front desk the filtered water available at the ice machine and of course the pantry with free late night snacks! they offered free dvd rentals and had all the latest titles. we snuggled up in our room and watched a movie! perfect. we ordered room service from the in-hotel restaurant. they were late with our order so we called and they apologized and comped the meal. that is the kind of service we should all recieve. the meal by the way was amazing! the pizza was some of the best i have ever had. next time i need a hotel in san jose i will be calling the de anza first! thank you for helping make my marathon experience that much better!',happy
id20952,' my wedding venue for my march wedding is very close to the homewood suites. i had called them last year asking to block rooms and received horrible service. a few months later i received an e-mail from another person apologizing for the service and asking for my business. the person i had worked with before had left the company and they went through old e-mails to find clients that he might have lost. they even gave me a comped room to make up for my troubles! i was so excited! i sent out my save the dates with hotel information and everything was going great until i found out that my wedding venue was closing a month before my wedding. i quickly found a new venue and called homewood to cancel my block of rooms. the lady said very rude and sarcastically (and i quote) well that sucks because weve turned down a lot of business to get rooms for your wedding and my response was im sorry. im two months from my wedding and my wedding venue just told me they are closing! the lady continued to argue with me that i shouldnt go to downtown indy that i should find a location closer to their hotel. she wasnt understanding she had no compassion and quite frankly she was a b****. the hotel is convenient and they are doing renovations but all of the guests who had booked a room with them had a horrible experience as well.',not_happy
id20953,' the hotel executive is a good hotel for the price. don’t go expecting anything fancy but the location is wonderful and the rooms are fine. however there are a few things about this hotel that are not mentioned when you book a room that are important to know. first of all the hotel parking lot is almost -- dollars a night. second they do not have any sort of ac until may. thirdly and in my opinion most importantly do not stay in room ---. the -th floor is hot stuffy and gets very little ventilation. the -th floor is very hot and and with no ac it is kind of an uncomfortable stay. also you have to keep the window open which happens to overlook the parking lot which means it is also very noisy. however the one thing that was just ridiculous was the room ---. we were booked in this stuffy and warm room with no ac but that was bearable. however --- is also adjacent to the elevator motor. if you stay in this room i guarantee you will hear the grind of the motor starting every time someone uses it. therefore we had the window open the motor of the elevator and drunks in the hallway (not the hotels fault) all night. was my worst hotel night stay ever (and that includes sketchy hostels in europe). however when i called the front desk at - am crying because i couldn’t sleep they moved me promptly. therefore my biggest advice to people staying here is to request any floor but the -th and do not stay in room --- unless you like constant noise. i cannot fathom why they do not rent this room sparingly.',not_happy
id20954,' we stayed here for - nights in may ----. we had a room on the -th floor which overlooked a nearby multi-story car park so not the greatest of views but the room was clean well maintained and comfortable. the previous comment about noisey a-c was also true for the room we had but with the weather cool while we were there it was easy to turn the a-c by adjusting the thermostat settings. the hotel itself was faultless imho the breakfast was tastey and the service great. i didnt eat in the hotel in the evening as it is so close to the main shopping street (--th street if i remember correctly) that we ate out each night.',not_happy
id20955,' a group of us stayed here for a few days at valentines weekend. with a great location (just off michigan ave) and clean well equipped rooms this turned out to be a great choice even down to the rose in my room on one of the nights! highly recommended.',happy
id20956,' great hotel perfect neighborhood in dc. there is a metro station a few blocks from there and all the nice restaurants are near by. walking there you´ll get to see most of the embassies. the hotel room as a nice kitchenette the service is very good the breakfast is very fair and the staff is very helpful. the hotel room has a very nice size and worth the stay. i totally recommend it!',happy
id20957,' i was a guest at this hotel for almost a month and a half due to my condo being severly damaged from a neighbors broken water pipe. i stayed in two different rooms one the junior suite and the other a two bed full suite in what they call their annex--two king beds living room huge shower free internet hardwood floors full kitchen etc. i was very pleased with the accomodations in an excellent location! there isnt room service but with the many restaurants in the neighboorhood it wasnt needed--they also serve a free continental breakfast each morning. i would definatley stay here again if needed or recommend others.',happy
id20958,' wonderfully furnished generously-sized rooms. cheerful helpful staff. however groundskeeping starts well before -am and housekeeping is making rounds by -am. not quietly.',happy
id20959,' we returned here after a - night stay in ----. the willows is a good value hotel in a great location and their staff is very helpful. juan assisted us in arranging an early taxi to ohare.',happy
id20960,' we stayed for a week on our rci points in a full one bedroom (suite ----) there are --- one bedroom units on floors -----. they range from ------- sq. ft. ours was --- sq.ft. at the end of a hallway next to a storage room so it was quiet. the windows looked out to the so called courtyard which was a brick building well. not a problem for me because i didnt come to nyc to sit in the room and look out the window. i was glad i didnt get the --th street side as it might not have been so quiet. when you take the elevators (- of them on the smaller size) watch to see if it skips your floor. housekeeping told us they sometime get keyed to skip floors. if so- head around the corner to the service elevator which is never busy. cant complain about the elevators as other have done. both elevators are clearly marked- just look for the signs. we arrived on a friday night from jfk. before we could get out of the town car ( use carmel car service- fabulous and $- less than the taxis) the bellman had removed all of our luggage from the trunk and taken it inside. there was another bellman to great you. we arrived at -pm- no line-very very nice polite check in. our bags were promptly delivered to our room. the suite has a bathroom with tub-shower which is quite large and shower only bathroom that is small-medium size. nice linens on a king bed in master. they will give you a rollaway bed if you dont like the pull out couch bed. my friend didnt mind it. we anticipated the dreaded bar found on most pull out couches but it wasnt there. maid service was wonderful. on the first night when we returned to the room at midnight we couldnt figure out how to shut the windows we had opened and initially thought there was no air conditioning. we called for assistance. with - minutes a maintenance man was there to show - women how to close the windows and an engineer to show us how to turn on the air conditioner. (cant ask for better service than that) they have express check out and handled our bags beautifully. we had a manhattan cocktail (thought it appropriate on our first night) at the bar on the --th floor. it was $-- but it was perfectly made. there was a bowl of nibble snacks with the drink. owner services (the ambassador club-sales office) called me a few weeks before my arrival and told me to call the front desk - weeks in advance if i wanted to make any special requests. the - bedroom suite is good for --- people. more would be too cozy. we went to the business center on the --th floor to quickly send postcards(check out the manhattan club website- they have really cool on line postcards to send) and to run boarding passes. a lot of people hogged the - computers and looked like they were working rather than doing quick checks. it was ridiculous because they have free internet access in the room- just bring your laptop with you if you need to spend that much time on a computer. i will definitely return to the manhattan club. i am a very particular person and often rci properties are not to my standard. this was not the case here.',happy
id20961,' my husband and i stayed at the hotel monaco while we were visiting friends-celebrating our anniversary. they couldnt have been more accomodating. since we were celebrating they moved us to a room by the river for free. they also set the mood by putting sparkling grape juice on ice with champane glasses in our room music was playing and chocolates were on our pillows. it was such a nice gesture...the hotel staff was always saying happy anniversary to us it made for a very special weekend. the hotel was clean and beautiful. the beds were comfy the view was awesome-especially sitting on the window seat at night! it was quite a sight to overlook the city! the hotel restaurant was really good...i hear they have great mac and cheese but we went for brunch. we forgot our toothbrush and toothpaste-it wasnt - mins before someone was at our door with a substitue. awesome service awesome service awesome service. we have stayed at ritz carleton is in the past and hotel monaco is service is very comparable. enjoy!',happy
id20962,' using the tripadvisor reviews helped me decide to book our washington stay at this hotel. i must say this is the third trip ive planned this way and the reviews really help. anyway......this hotel was flawless. usually youll find one or two little nit-picky things that dont suit your personal tastes but every single detail of this property was first rate. we had a two room suite with a huge bathroom. the wireless internet was strong and fast but there was also a modem to directly plug into your computer if you choose. the staff were (as is always the case) the gleaming gems in this crown. one provided us with a map drew in directions and always greeted us by name when we came in. others genuinely went out of their way to make sure our stay was comfortable and exceptional. the property is about a -- minute walk from ford is theatre or the white house. tjhere is a subway stop nearby and bus stop as well for site seeing destinations. quiet safe neighborhood. all-round superlative.',happy
id20963,' over all this was a very nice hotel super friendly staff especially the bell boys they are there for any of your needs be it luggage help or even running an errand if you need something you have forgotten to bring! we stayed in a - room suite we had the get away special for ---.-- which included a free bottle of champagne and strawberries a $-- gift certificate to the osteria downstairs and a -pm checkout. the strawberries and champagne were not in the room as promised but was resolved within a few hours the gift certificate was only good in the osteria (this was unknown too us) we actually ate in the pizzeria we showed the hostess our gift card and she told us it was fine only to find out when the bill came it was only good in the osteria so we had no choice but to pay the bill in full we used the certificate towards the least expensive wine for in the room which still cost us $--.-- after the gift certificate with surcharges tax and %-- gratuity! the fold out sofa bed had no pillows anywhere in the suite and no blanket! staff was good and brought pillows luckily my daughter had brought her own blanket. the phone in the master bedroom was broken but the one in the living area was fine. had a very small fridge cant fit much a family would be hard pressed to get a whole lot in there microwave was fine and all the standard things such as coffee etc. were there. the king size bed was very soft and had - pillows which were also very nice it was quiet but the view was awful we were in room ---- on the top floor and faced a very ugly parking garage i would have preferred to see the goings on in the streets. all in all i would say you could probably do better for a - star hotel.',not_happy
id20964,' we stayed three nights. two of those nights we had to change our own sheets because they had someone else is hair and body fluids in the bed. the last night--in a different room that we had to be moved to because water began pouring from the bathroom light--there was hair in that bed also. the internet didnt work correctly. the door to the pool will not let you back in because the handle has been broken off along with the hotel key reader. the entry way smells like really srong b.o. the ceilings are only - feet high. i got the impression that the majority of rooms are filled with middle easterners living in the hotel. parking lot almost empty on the july -th weekend in dallas!!!! i should have read the reviews first. oh and we killed a big bug in the room. it really got to be a comedy of errors.',not_happy
id20965,' a very modern and trendy hotel in nyc. the location i sperfect just in the middle of the meatpacking surrounded by trendy shops restaurants and bars. the view from the rooftop is so nice! rooms are super clean however they are quite small. the bad was soooo comfortable!the staff is really friendly. just one negative comment is that when you enter the hotel you have the feeling that youre on a night club. the entrance seems like a night club really dark with loud music all day long. i will definitively go back to this hotel one day!',happy
id20966,' we stayed here with our - children on a recent visit to san francisco. the hotel is location close to chinatown is brilliant the atmosphere is chinatown is buzzing and the local restuarants are delicious. the hotel staff were very helpful and friendly and the room was clean. we had a city view room but unfortunatley during our stay there were building works going on on the building over the road which meant that our city view was spoilt by very dirty windows and cranes etc. i fully understand however that this was not the hotels fault. a plus point for the hotel is the starbucks in the lobby the kids loved being able to go down and grab breakfast. we would definatley stay here again.',happy
id20967,' -st time at this hilton brand and really enjoyed it for leisure stay. liberty park - station is where this property sits beside harbor drive on the water. terrific. walking just steps from hotel within this big relaxed oasi',happy
id20968,' dont stay at red roof inn downtown columbus: no toothpaste no washcloths leaky shower old bedspread damaged woodwork and not cheap. total ripoff. also our room was not cleaned-bed not made on the second day of our stay.',not_happy
id20969,' stayed for three nights and the hotel rooms are small!!!!! first arrival there the register counter was small there was one person working so we had to wait a little bit. because we ordered our room through hotwire we didnt know what type of room we were getting so when the representitive said standard i sounded kind of shocked. ive read reviews that standard was small but once he heard me sound iffy about staying in a standard room his first reaction was sorry were all booked out. which i found kind of rude. it seemed like he just didnt want to go through the trouble and just said all booked up. he didnt bother checking or even letting me ask if we could switch. however the lobby was very nicely decorated but once we got up the hallways were tiny and dark. the elevators were also dark and small. looked kinda shady. and as reviews said the room was tiny i mean i expected small but not that small. i opened the door and reach out and could already touch my bed and im - -. literally the space between the bed and the walls was within my arm is reach. not to mention the washroom was the size of my walk in closet and i live in a condo. however if your just planning to just sleep in your hotel room the price is great and the location is great. there was one thing though the heater was loud at night it felt like i was going through a warzone at times. if your a very light sleeper you might have trouble sleeping. if your planning to spend more time then just sleeping in the hotel room you might want to reconsider a bigger room or a different hotel.',not_happy
id20970,' went to see the sf giants and stayed here and walked to the games..very nice placeclean and safe and inexpensive..not fancy..but simple and clean.area is a little wild at night but never had a problem and i was out late every night...this place is close to everything and has good coffee and food options and close to soma shopping and the museums and dining..will be back in the future....no hassles...slept wonderful every night.......',happy
id20971,' stayed here for a week in july ---- primary reason for being in sfo was a business trip but stayed on with my wife to see the city. location is great - just a block off union square - and it is very good value for this area. san francisco is a terrific city with loads to do and the concierge was very helpful. the starlight room is on the top floor - just find out what is on each night and youre likely to find something you like. just across the road is a great little place for breakfast called sears (famous for pancakes) it is well worth a visit even if you have to queue which is the norm during busy periods. the hotel bar is simple and small but the barman makes a good cocktail and there is also an italian restaurant attached to the hotel (separately run i think). the room - a tower queen room which we were upgraded to by the manager (a thorough professional) was of ample size and very comfortable - however the bathroom was small with limited storage space but that did not bother us. altogether a great experience and we would return to the sfd again. by the way - if youre planning on walking and sightseeing we found the weekly travel pass very useful and great value (unlimited rides on bart f trolley car). although fisherman is wharf is not idea of a day out it is worth taking the trolley there and having an irish coffee in the buena vista. and for the italian touch with the great sense of cultural history try an espresso at cafe trieste on --- vallejo street.',happy
id20972,' just came back from staying at xv beacon for our pre-cruise hotel before cruising on silverseas silver whisper. three of us shared a room (room ----??i think-- beds) a beautiful boutique style hotel great location spacious room tastefully decorated. loved the ambiance. customer service was excellent. had dinner at the federalist restaurant one of the best meals weve had in years. waiter (mark) was excellent. he loves his job and it shows in his service. bravo mark! they offered to drive us the to ship with their complimentary driver in a beautiful mercedes. nice touch. we would definitely stay at xv beacon again and most definitely have dinner at the federalist with mark serving. thank you to everyone at xv beacon for making our stay a memorable one. anyone want more details just email me. scottcdn@hotmail.com toronto canada.',happy
id20973,' this hotel was ideal for families. the rooms are very nice indeed. the buffet breakfast is pretty good. what we really liked was the hotel shuttle that takes you to and from the zoo sea world and the old town. one driver - steve churchill - gave guided tours of the park and the city while he was shuttling us. he was great!',happy
id20974,' excellent value base on location and service. nice breakfast. we just park our car and walk to town. we will be back.',happy
id20975,' we were looking for a place to sleep and rest before heading out to sea world. the hotel proved to be much more. it was located just off the freeway and two exits from sea world walking distance from old town and a few minutes from gas lamp district marina etc. the rooms were fairly priced and clean. the decor was a bit dated but not an eyesore. one of the pleasant surprises was wifi; it was fast and free! sanjay was very knowledgeable about the nearby sites and very hospitable. to park in the structure was - dollars but the nearby street parking is fee. we ran into some of the other staff all of which are friendly. i highly recommend this place for couples and family who dont plan to stay in the hotel all day but need a place to stay. free breakfast is a plus! we both loved san diego and will be going and will most likely stay at western inn again. thanks sanjay for making our trip comfortable and memorable.',happy
id20976,' i stayed here for a night before catching an early flight and i found it fine. my room was facing east on the --th floor in one of the towers. i had a view of two runways and the sunrise. the room was clean and i could not hear other people in their rooms nor noise in the hall. the sound proofing for the planes was also fine. the bed was comfy and the shower worked well. the bathroom is a bit small but the room was spacious. one of the best things was that i was able to get into a free wifi connection (tlax) and that saved me $-- (the cost of their internet service.) i found the check-in people friendly too. all in all id say that this is a good place to stay if you need to stay at the airport. shop around though----i got a good deal online but there are probably better places around that are also cheaper.',not_happy
id20977,' i won a free trip to ny and was lucky enough to get to stay at the mandarin. everything was perfect every staff member wanted to insure we had the best stay possible even though the hotel was included in the free trip staff did not treat us any different then any other guest. i loved this hotel and would love to stay here again.',happy
id20978,' we have just stayed here for - nights and it was lovely! it was full of hustle and bustle guests and staff going about their business lovely atmosphere! we got upgraded to a room on the --th floor which was much bigger than i expected. they said it had been refurbished and felt nice and clean. we really enjoyed our stay and if we are ever in chicago again i would stay here.',happy
id20979,' we were there as part of a family event at the columbia club - and wish we had stayed in one of the other hotels that were options. our room was a renovated one but housekeeping missed cleaning the toilet - which was disgusting. granted the mess of it was not in your vision but it shows you that their cleaning is just superficial. management was useless in resolving the situation. upper level rooms-floors - and - have been renovated and are worth the price if you must stay here. lower floor rooms are old and disgusting. food is average service in the restaurant is non-existent. building is historic lobby is beautiful. location is great but so many other real hotels on monument circle (this is not a hotel - dont be misled by the fact that they rent rooms there is no customer service and onsite managment has no authority to make decisions) - go to one of the other name hotels instead- you will be glad you did.',not_happy
id20980,' this is what a large hotel should be like - we loved it. we recently stayed here for five nights and were very impressed. our room was surprisingly large with a comfortable bed. the bathroom was fairly small but this is only a minor issue in comparison to everything else. the busy foyer hustled and bustled in new york style. the staff were exceptional and truly professional. the hotel is located in a great location particularly if you love to shop on -th and madison. our room overlooked st patrick is cathedral and the rockefeller centre. the breakfast and evening drinks on the club floor were great. i also really appreciated the free wifi; however it would be nice if this was extended to each room. the gym is modern and well equipped. we stayed in two hotels while in new york and the palace was by far better value for money. we would definitely stay here again.',happy
id20981,' from check-in to check-out the service was great. nestled out on the pier this is an older hotel that is very well looked after. food and beverages were tantlizing ( a bit on the high end for price) while sitting in the lounge or restaurant the view of the snowcapped mountains is gorgeous! you must walk the boadwalk and check out all the shops and activities that there is to do. the hotel also has a complimentary shuttle that covers a fairly large area.the front desk is always eager to help you find your way to anything you want to see or do just ask! definately will return to seattle and the edgewater hotel!!!!!!!!!!!!!!!!!',happy
id20982,' my wife and i stayed - nights and were very this was our first trip to nyc read the reviews on this site and they were all very accurate. the rooms were small but very nice and clean. staff was great. would surely stay here again the location is perfectly in the middle of it all. enjoyed this gem!',happy
id20983,' stayed - nights in october. great location for the metro and main attractions. the room was a good size with a large comfortable bed nicely decorated and clean. the bathroom again very clean with adequate towels and shower accessories. a room safe a good touch. the lobby always appeared busy with coach loads of visitors appeared to be arriving daily. didnt use the restaurantbut had breakfast next door for less than half the price. a bit surprised when they charged $- to store the cases for a few hours after checkout. overall a good hotel and would stay again. watch out for the mini bar ( very pricey) and top tray. items picked up will be charged to your room if not replaced within -- seconds.',happy
id20984,' i stayed at the new omni convention center hotel the week of january - ----. the hotel is gorgeous...the room was spacious and decorated very nicely and high end. the bed was so comfortable i didnt want to leave it in the morning! one neat feature was a floor light that was motion activated so if you had to get up in the middle of the night you could see where you were going. genius! the bad news....the service on many fronts was not good. when we arrived a guy stepped forward to pick up our bags from the trunk of the taxi and promptly retreated. not sure why but our taxi driver heaved them out grumbling the entire time. we had dinner at the sports bar one evening and there were four of us dining. they got half the meals wrong in one way or another. there was a mini bar in the room but it was not stocked (price list was there just no products). i ordered two beers from room service and -- minutes and one phone call later they finally arrived. we had a group staying at the hotel and many reported similar things happening with meal service and other amenities. staying at a new hotel you kind of expect them to take a little time to work the bugs out but this is an omni...a chain that you would expect to run as smooth as silk. the bathroom was lovely with a tv embedded in the mirror but pretty much right in the middle which was a little annoying but i worked around it. i wouldve expected a grip rail in the tub but there was none. the shower was ok...ive stayed at lower end hotels that had more water pressure. there is in room coffee service but they did not fully stock everything each day i was there. again hit or miss service. bottom line....overall i would say the experience was good but just be forewarned you may have some issues with food or room service. maybe things will run smoother the longer the hotel is open.',not_happy
id20985,' key never worked would have to get it re-keyed daily. shower drain did not work. this place is not quiet. had drug deals going on throughout the night in the parking lot as well as trailer trash as quests coming in throughtout the middle of the night. unless you are use to living in the qhetto i would not recommend this place. my colleague who also was staying here experienced upon checking in having to go thru - rooms until one was found that was not dirty. first room the key didnt work (sound familar) then when he was able to access the room the bed wasnt made and the room was dirty. the second room he was given looked like a cancun party had been there with a razor blade left on the nightstand. the third room next to the office looked like the employees used the restroom in it frequently without cleaning it. it was missing a shower curtain coffe maker and bed pillows. in other words stay somewhere else!',not_happy
id20986,' needing a last minute place to lay our heads called in the a.m. and got one night reservation for -------. standard king room with parking and breakfast for $---. i always wanted to stay there (we normally stay at the fairmont but they were booked). car valet were helpful and appreciated. check in was smooth. room nice and clean. wanted to meet friends for pre dinner cocktails and the top of the mark was the only choice. always wanted to try it so off we went at about - p.m. it was a zoo of humanity standing around hostess station waiting for our name to be called. we were told that as hotel guests we would be seated before non guests and the wait would be ---- minutes. -- minutes later unprofessional hostess (should be a doorwoman at a skin club) we left. returned to top of the mark for breakfast next day. no hostess. right to our table by a window. great view. good service. food also good (buffet style-decent selection). check out was smooth but found - room charges that werent ours. easily dealt with. glad we stayed there. wont go back.',happy
id20987,' my husband and i stayed here on july -- and --. i attended a conference at the hotel. we took an early flight into chicago and arrived at the hotel hours before check-in time. we were delighted when the front desk offered early check in especially since my husband needed somewhere to hang out while i was at the conference. the rooms were well-appointed with nice new bathrooms and high quality linens. we didnt have any problems with noise. the conference center facilities were not the fanciest ive been to but they were more than suitable. the in-house restaurant nix had a great breakfast menu and we received excellent service from everyone at the restaurant especially our server ali. the food was also very good and reasonably priced. i got a special conference rate which made this hotel a very good bargain for the area. i have stayed at many similar chicago hotels that were considerably more expensive. the location was excellent. the hotel is very close to a nice beach as well as michigan avenue shopping. for example. the shops right next door included louis vuitton chanel and gucci. macy is water tower place saks and neiman marcus are just a couple of blocks away. there is an l station within a few blocks and or course taxis and the bus are available. the business center was great to print out boarding passes or check the internet. i would stay there again.',happy
id20988,' i am a frequent visitor to the boston area for business as well as pleasure. i began using this hotel over -- years ago but in the last three years had opted for a change of hotel. given the rates i opted to return to the marriott copley. checking in after a long drive i was informed there was no valet parking available for hotel guests as there was a holiday party. i left my luggage with the one and only doorman and headed for the adjoining self-park garage. my daughter began the check-in process. upon returning from the garage which took some time given the minimal number of spaces available there i observed our luggage unattended in the lobby in the midst of random people from the party who it was clear had imbibed too much. (in the interim while checking in my daughter commented that the response she received to the parking situation was “at least it’s less expensive.” i called my daughter mentioned the luggage situation to find out that she had been informed there was only one bellhop available that evening. the evening did not end there as we had to call security twice given the noise level on our floor. lastly amenities that had been above par on past visits were fairly invisible in our room although when housekeeping was called they did arrive. upon arriving home i dashed off a note to the manager detailing the dissatisfaction i have yet to receive a response. the situation and stay was unfortunate to the least and the term “guest” a stretch to say the least.',not_happy
id20989,' long haul from cuba wanted a break before heading back to australia. free shuttle bus is always just damn nice late night check-in was a breeze. courteous and engaging latino at reception he was responsive to our request for an upgrade. club lounge is the only way to go my mate was captivated by watching the planes take off and landings (no noise). the continental complimentary breakfast was more than adequate (starbucks coffee) fresh fruit and even boiled eggs. we paid an extra $--. for a ---- hrs late check out worth every cent. we were treated to a sort of late afternoon tea in the club lounge stuffed ourselves silly im an expat yank and forgot how generous americans can be you can even buy beer or wine at a very nominal cost during that short period of time. oh yeah the internet was free whilst in the lounge. downside the hotel bar was just a bit pricey for our taste but thats the reason for duty free grog ice and soft drinks are available on every floor. we will stay again next year.',happy
id20990,' my sister niece and i were meeting in nyc for a weekend. we needed to find a room w-- beds and a central-safe location. i stumbled on the casablanca thru one of their sister hotels and am soooo glad i did. it was perfect. we got a mini-suit w- - queen beds and pull-out couch (for the ---yr old niece). the living space was fine for the - of us. the location cannot be beat in nyc if you are looking to be downtown. we were on the top (-th) floor and our room was set back of f the road with much higher buildings on each side. this meant no light or noise from outside made it to our room. rick is cafe on the -nd floor was a great respite after spending the day walking all over the city and before getting ready for the night on the town. will definitely stay again.',happy
id20991,' after reading all of the great review on this site we were looking forward to our stay at the orchid suites upon trying to check in here after making reservations - months ahead of time we were told there was a problem with our reservation that the people who had stayed in our room the previous night did not want to leave but stay two more days. ( i later wondered if they were friends or relatives of the management) to me that should not have been my problem they should have been told the room was not available due to a previous reservation. we have traveled extensively and i have never felt compelled to write on this board before but i dont want what happened to us to happen to someone else. we were shown a smaller room but told them that was not acceptable for three people since we had reserved a room with a separate bedroom and living room due to breathing problems my husband has. they told us they didnt know what they were going to do. by this time i told them maybe they should book us into another hotel. all of a sudden they decided to move the people out of our reserved room and have it ready in an hour for us. the whole incident left a bad taste. the hotel was convenient and the heated pool was nice. we did notice two different groups of people disputing charges on their bills when we were checking out. a good place to stay --- but be careful!!!!!!!!!!!!',not_happy
id20992,' on a budget but on vacation i thought me and my - girls were going to run into problems but this place was great very very inexpensive very friendly and helpful front desk clerk. it was great the fact that their check out time is -- noon was awesome especially after an all day at sea world :) different types of restaurants just minutes away as well as a mall and other types of stores just minutes away from sea world and fiesta. we enjoyed the pool as well rooms were very clean equipped with refrigerator microwave coffee pot safe and hair dryer breakfast was descent. there was some noise from kids running to or from rooms but nothing major kids will be kids and you will have that pretty much any where you go',happy
id20993,' my daughter and i recently returned from nyc where we spent six nights at the wellington hotel. the location of the hotel is fabulous but the rooms are filthy and in terrible condition. we had booked a non-smoking room and the first room we stayed in on the -th floor reeked of cigarette smoke. we were then moved to a larger room on the --th floor and stayed there for two nights until the large window overlooking the street suddenly shattered without warning and shards of glass flew everywhere in the room. we were not hurt and the staff then moved us to a suite on the --th floor. this ended up being the nicest of the three rooms but was still very old and in need of updating. if you like peeling paint dirty rooms and bathrooms and old baseboard heating units propped up against the wall with cardboard and duct tape then you will love the wellington. the oldest part of the hotel was built in ---- and every year shows. in all fairness the staff was very kind and helpful and i know it must be difficult for them to work in such an environment. it was very sad to see what must have been a nice hotel at one time in such a state of disrepair.',not_happy
id20994,' after a long flight the last thing we needed was this hotel when we were checking in guests were already complaining about the size of the room so i decided to pay and upgrade to a junior suite which was the size of a normal room very dark the air conditioning or tv wasnt working so we had to get a maintenence guy in then we were told that there is no longer room service and its a buisness decision why they stopped you dont even get any tea coffee making facilitys no water no mini bar that and entrance to equinox spa is also no longer available!!! it was worse than a motel the only plus side is the staff they were great especially the managers who offered at an additional cost for a transfer the the mondrian in soho which was amazing i will be writing a seperate review regarding this hotel.',not_happy
id20995,' this is centrally located for union square; for the shopping cable cars and the city. the rooms were very comfortable there was a great flat screen tv. there is internet access. there is a newly refurbished gym and also a pool. the concierge was very informative. its is a very busy hotel and there is the usual expensive car parking charge for being in this city. this hotel has it for the location. there is a upper level bar and you can enjoy a drink with views of the city from high!',happy
id20996,' great older property with a not so great history - while on my business trip i was frequently reminded by locals that this was the hotel with the legionnaires disease breakout years past. i really enjoyed this hotel. the location was excellent within easy walking distance of city hall and any number of shops stores restaurants including an entire business focused food court downstairs. the hotel itself was old school grand dame - westin st francis and the us grant come to mind. i found the rooms very spacious good internet great room service if a little expensive. what put this hotel over the top was the access to the bellevue gym. rated #- hotel gym in the us last year it is a ----- sq ft facility (not a typo) over -floors and access is free. at other highly rated hotel gyms there are fees such as meridien parker in nyc rated #- last year with a $-- daily fee to go. the bellevue was free access with hotel key incl the classes. great downtown location beautiful old building great facilities. i will stay here every chance i get.',happy
id20997,' stayed october ---- for - nights. i have had the privilege of staying at a number of hotels across the world including fantastic hotels in las vegas but i can honestly say this was one of the best hotels i have stayed in. location location location - a very short walk to the magnificent mile (near the water tower centre) which is next to the hancock centre. everything was nearby including jazz clubs restaurants bars coffee shops the “famous” pancake house and also convenience stores. overall the location felt very safe and ideal for walking to restaurants and shops. you can walk to water tower centre and hancock centre in - minutes navy pier in -- minutes and wrigley building in -- minutes. the room - a fantastic view of the hancock centre – ask for a high room when checking in. the beds were like a giant marshmallow fantastically comfortable and the rooms were so quiet it was the best sleep i have had in a hotel (although i am not sure whether or not we had guests next door). hotel bar - comfortable with a selection of beers cocktails and food although it is not as hip and lively as their website makes out. service – this was second to none. first class including concierge reception and bar staff. in fact there were literally dozens of staff on hand to assist with anything including holding the main doors open for you. the only criticism was that the room keys constantly malfunctioned denying entry to the room. other guests experienced this too and i was told by reception it is because they become de-magnetised if held next to a mobile (cell) phone. well this has not happened at any other hotel and i never carry my mobile phone when on holiday so this was not the reason – so this is something for them to address. there is absolutely no question i would return to this hotel again. finally try the segway tour – absolutely brilliant fun to explore chicago with a guide and at $-- for - hours it is great value.',happy
id20998,' me and my partner stayed at hotel eventi this august ----. the hotel is situated about a ----- minute walk from times square set slightly away from the hussle and large crowds. the area is pretty safe even at night time. the hotel is immaculate and the decor is contemporary and very elegant. the rooms are stunning with large comfortable beds and floor to ceiling windows which provide good views of the city (depending on which way your room faces). rooms are equipped with hairdryer bath robes room socks (although the carpet is so soft you wont really want to use these) iron and ironing board ----- inch hdtv fully stocked minibar and many other ameniities. since the hotel is less than a year old all the furnishings and fittings are very clean and brand new. rooms are air conditioned and cleaned daily. the rooms have a do not disturb button which when pressed will turn the room number lighted plaque outside of your door from orange to red and you will not be able to hear the buzzer. we particularly liked the extra added touches and little things which made all the difference. after your room is cleaned you will find a note on your bed detailing the weather conditions for the day along with a chocolate or two ! free wifi is also available throughout the property with excellent signal strength. staff are very knowledgeable and helpful and very friendly. each day between ---pm a selection of wine is available to try on the -th floor veranda (this may not be a year round routine but was available during our stay). if you would like a guaranteed stay at a wonderfully managed and well kept hotel then this is the place to go. prices are expensive but well worth the cost. we would definitely visit this property again in future. one of the best hotels we have ever stayed at! kieran & sandi',happy
id20999,' we stayed at this hotel for - nights in march - - adults - children. we were so impressed with the service they were always very helpful offered suggestions and got us anything we wanted. kids loved the free snacks and dvds. the room we had (- bedroom suite) was very spacious the kitchen and bathroom were a little old but the other areas were great it was very clean and serviced every day. also a really good location. if you go to la on a family trip make sure you visit the la brea tar pits and the museum - really educational and interesting',happy
id21000,' the hotel is located exceptionally well. right on times square.our rooms had amazing views of all the action.nice spacious rooms for big city standards.the service was below expectations probably because of a very full hotel at that time and just too many rooms.internet was a bother in the room and after paying through our nose were left wanting.',happy
id21001,' we always stay at the new york palace and have never been disappointed. we booked a towers room but were upgraded on check-in. it was simply the largest hotel room i have ever had with a walk-in wardrobe as well as a full double wardrobe. the new york palace prides itself on customer service on our first day we received a large fruit bowl and mineral water from the hotel as a welcome back. there is construction next to the hotel which is slated to quieten down this weekend. whilst it was a nuisance it was not something the new york palace could control although they took action if the noise was outside of its agreed permit times. given its central location and brilliant staff it will always be my hotel of choice. if you can get a deal which includes the towers club it is well worth it. it covers breakfast and a light lunch with refreshments all day in the evening there is a complimentary bar and small snacks for those who want them. avoid school holidays though as you may get some feckless parents who simply cannot control their children. again the staff dealt with this very professionally and in - days i was only annoyed twice. why do parents think we all will like their badly behaved child?',happy
id21002,' the four season austin is simply the best hotel we have stayed been to in the u.s. i treated my girlfriend for a weekend get away to austin. she had heard about friends that had stayed at the four seasons but had never done so herself. we were made to feel special as soon as we pulled up in our car. the valet staff welcomed us to the property before i even stepped out of me car. at the front desk i was promptly checked in and given directions to the elevators where our bags would be taken to our rooms.the lake view room had an amazing view of lady bird lake. within - minutes our bags were brought to our room. we loved how many channels were in hd which is not always the case when we travel. the diverse room service menu made it difficult for us to decide what we wanted to eat but that was a great problem to have. we called down to the front desk for a finger nail file and within minutes we had an entire grooming kit. we slept well on bed and when loved the robes. we cannot wait to have this amazing experience again soon. thank you for an amazing stay four seasons austin',happy
id21003,' i must say that most of these reviews are seriously exaggerated! when i read these before i left for new york i became quite panicky but now i want to write a small word for future visitors of hotel pennsylvania. upon arrival (- pm) we checked in within -- minutes. we requested for a refurbished room (because of these awful reviews) but the deskclerk told us there were none available because the hotel was fully booked (new york marathon). we would stay - nights and he proposed another room for our last night (after marathon). but after checking out our room it was perfectly fine! ok it was old but clean! the hallway did centainly not smell bad it was more a carpetcleaner odeur. the room was indeed rather small and the biggest issue was the bed. my husband and i are both -.-- ft and the bed was way too small and narrow for us it was also quite wobbly so we put the mattras on the floor and slept perfectly fine! there were absolutely no pets and no homelesspeople in sight! if you are planning to stay more than - nights another hotel might be worth looking for because of the space. the air in the room was very dry but there was hardly any noise at night so we had a good night is rest! to give you a clue what we are like i used to be a flight attendant for six years so ive seen a lot of hotels and my husband is a business manager. so people who are planning to stay here do not worry!',not_happy
id21004,' i arrived for a one day business conference also being held in the hotel. yes the nav system took me through the residential area to cut through the vaious main roads and expressways. the notel is on a small triangle type area wedged between several main roads. nav made it easy to find but i can understand the potential of being totally confused if youre trying to find this place on your own. not a huge embassey suites but large enough. parking in front of the hotel is very limited but there is the underground garage to the left side of the building. my check in was pleasant and smooth a very friendly receptionist who reviewed the standard managers reception and breakfast protocol. i headed up to my room on the fifth floor and found it pleasant. clean two very large flat screen tv is the usual mini fridge and micro and one cup coffee maker complete the wet bar area. granite counters in the bath ample towels white duvet bedding ensemble give the room a more upscale look. still needing to be changed are the overly heavy drapes the old fashion herringbone -esc red and green carpet! this would lend a more modern up to date look for the hotel. the cocktail reception was a small area of snack items check mix bagel bites with assorted toppings. i skipped that and went right to dinner instead. today is special was blackened tilapia with red pepper sauce rice veggies. i am on a special diet and the servver went out of his way to check with the chef to make sure there was no sugar in any of the sauces for me. he was very kind very attentive but not intrusive. the meal began with a beautifully presented spring greens salad ample portion followed by the tilapia presented over a bed of squash and zucchini. everything was fresh and vert good each booth has it is own small flat screen which i imagine many single travelers enjoy rather than sitting there trying to figure out where to focus or in lieu of being completely absorbed in your phone. the overnight stay was comfortable. i do wish there was more than one decaf coffee single package in the room but that is just me. some noise from my upstairs neighbors but they finally settled down. the bedroom has a nice large alarm clock easy to see though i always use my cell phone alarm. also there is an iron and ironing board - looks brand new - in the closet should you need to touch up your business clothes. i did so i appreciated that. up bright and early my check out bill was slipped under the door\ paper against the door. i headed down to the meeting room space for checkin. our room was typically arranged for classroom presentation with rounders at the back. there was a coffee and water area set up in the room. breakfast in the main area of the hotel is buffet style and there is a wide array of choices. if you cant find it here you simply dont like any breakfast items at all! our meeting turned out more computer people than orignally thought and management kicked right into high gear to quickly supply a number of extension cords and surge protectors and they were right down on the knees taping every line for safety. we had break items which were brought into the room and had a lovely buffet lunch. i was really surprised at high nice everything was. our afternoon break was a big hit! popcorn hot fresh pretzels and an assortment of big candy bars! there is a big kid in everyone and this went over very well. check out painless and smooth. a very pleasant stay! my one suggestion would be for those that are staying at the hotel to allow an extended day rate so that we can check out after the seminar. i lost most of my lunch break time to do so and i would have preferred to spend that time networking with my colleages.',happy
id21005,' we stayed at this hotel this past weekend for a family reunion. our cousin who was in charge of the reunion selected this hotel because he wanted us to be close to the river walk the alamo etc. but he did not want us to pay a lot for the room. did i mention that we are of scottish descent? we are a thrifty lot who certainly love value for our money! about all the staff: they were great just the best. they couldnt do enough to make us feel welcome and that they really valued us as guests which is what i have come to expect as a marriott rewards member. needless to say the fairfield inn san antonio downtown-market square helped to make this past family reunion one of the best ever!',happy
id21006,' stayed here during our travels to south padre island. the valets were wonderful! needs a bigger doggie area but it is dowtown so kind of hard to have a large area. the valets recommended the park that is across the way. you can walk your dog around the block. good lq!',happy
id21007,' i stayed on the sea rock inn for almost a week and i most say that i thought my stay was delighted.. i think it was a great room with a lot of space nice bed nice bathroom and television refrigerator microwave air condition swimming pool and laundry room.. the best thing was the very friendly staff which was very helpful and great service with cleaning and fresh towels everyday.. the location is good because it is in the middle of everything but the city is very big so it is best idea to rent a car to get around..',happy
id21008,' let is start with place: austin. it is a fun city with lots to do. there is no reason not to visit austin so let is quickly move to the hotel itself: the property. it is located well so that you can access all the fun parts of the city whether you want to enjoy the tranquility of the lake the excellent jogging on the nearby trail or the nightlife a pleasant brief stroll away. further it is the four seasons so luxury and comfort are embedded in their physical offerings. finally the people. you wont find better staff waiting to accommodate your needs to make your stay more enjoyable. their sincere approach to caring about your visit and personal attention make this hotel the one to select for your stay in austin.',happy
id21009,' i traveled over to philly with a friend for a concert and was immediately charmed by this beautiful old fashioned hotel. decor was lovely very clean and love the actual keys not a key card. upon checking in was met with the rudest check-in lady ever! not going to go into details because it would be an incredibly long story. the point is she turned the check in process into a nightmare created a scene in the lobby and refused to accept suggestions only to suggest exactly what we had suggested -- minutes ago! she was the most unprofessional person i have ever encountered in a check-in desk and i am a traveler and a nyer! i know rude! after the debacle in the front the hotel itself is amazing. very clean and neat. the housekeeping staff was absolutely amazing! very sweet and does an an amazing job. the hotel closes its front door at midnight and you have to ring the doorbell to be let back in. the thing is if the night clerk is doing hotel rounds you have to stand there and wait. that worried me because we were two girls alone on this very quiet street. it worked out fine though. breakfast was very good. liberty bell waffles were delicious! check-out was an easy process thank goodness because there was a different clerk! she was a doll! all in all beautiful clean affordable hotel. some staff can use some training in customer service. would recommend this hotel to anyone just beware the mean check in lady!',happy
id21010,' charming opulent edifice....great service.......only complaint...poor communcation between booking company and hotel...............but back to the compliments: quiet room very friendly clerks...the main restaurant was excellent with the steaks (aged beef) aaa',happy
id21011,' we loved nyc! and we loved our stay at le parker meridian! the bed was so inviting at the end of a busy day. would love to return someday! the hotel is within walking distance of central park fifth avenue times square and many other attractions.',happy
id21012,' i have stayed in a lot of nyc hotels and toured many more in a previous life (career). our room was so spacious! the location however i just dont know. obviously if you have business in the area or have never really wandered that far south it is worth it but taking a cab uptown for every little show or museum is tiresome and expensive. if you are actually doing the tourist thing the location really isnt ideal. of course if you havent really been there there is a lot to offer nearby; much of it new - the hunger memorial; that new ferry station. the view into the wtc site is really sad. the service is pretty good. like all the hilton franchise you have to pay for every little thing including internet or any decent tv. we had to ask the front desk for a sewing kit to replace a button. they refused us extra coffee. my husband was kinda cranky about that - he says that there is no benefit to better coffee if youre limited to one cup per person per day. on the other hand i honestly think our housekeeper was the best ive ever encountered. the actual facilities: because it is primarily a business property its regular clientele are doing something more important at ten or five than a sauna and swim. so although these are kinda teeny we had them to ourselves as often as not. and that is the beauty of downtown manhattan - if you are relaxing midday it is like youre on your own private island. highlights: check-in housekeeping spacious rooms lowlights: nickel and diming had to ask twice to have remote replaced',happy
id21013,' my husband and friend stayed at this hotel during our vacation in beautiful san fran. we got there earlier than the check in time however this was not a problem ( i had requested an early check-in when making the reservation online since our flight came in the afternoon) the lady that checked us in was the worst! it mustve been a long day for her or she just does not have the personality to be at a hotels front desk. i gave her my husbands name she asked for the id and credit card and that was it she gave us the room key and told us to have a nice day with sounded like sarcasm. she didnt welcome us there asked us if we had any questions didnt go over our reservation did not tell us where the elevators were located... it was just so short and dry. i am not being picky its just that the person that checks you in usually sets the tone of your stay and gives you the first impression of the hotel staff. luckily throughout our stay the rest of the staff were completely different. the concierge was very helpful the bellmen were very courteous the housekeeping did a great job. the beds are super duper comfortable... we slept very very well. the hotel itself is located near plenty of places to dine near a walgreens and plenty of stores to shop. walking distance to union square and the bart is a block away. cab fare to pier -- (to go to alcatraz landing) is around --.-- cab fare to the airport is --.-- cab fare to candlestick park is --.--. the breakfast at the hotel is super pricey in my opinion. nothing is less that --.-- per person which is pretty steep if you ask me. but it was pretty delicious. we then realized there was a dennys right across the street... do that instead! overall we enjoyed our stay and would definitely recommend this hotel.',happy
id21014,' i have stayed at this hotel several times and havent had a bad experience yet. the views are amazing the rooms are spacious and very clean and personnel have been friendly. i had my own car so i didnt have to worry about using the hotel shuttle. i chose to self park which is somewhat expensvie at $---night. the internet as someone else mentioned is also expensive but it is free in the concierge lounge if you are a gold or platinum marriott member. speaking of the lounge - great snacks at night and breakfast in the mroning. the honor bar is somewhat pricey so i would suggest checking out one of the nearby restaurants. i found the gym to be well equipped with treadmills elliptical runners and weight machines. compared to other hotel gyms i cant complain.',happy
id21015,' stayed at the renaissance hotel during the easter weekend with a friend. booked a double room with - beds. on arrival we were told all the two bed - rooms were sold out (due to a anime convention in seattle i would guess) so they offered to upgrade us to a junior suite (corner king guest room) with a king bed and we had no problem with that. us girls dont mind sharing a big bed. the room was spacious cozy and clean - no complaints there. room was on --th floor. some traffic noise yes but we slept like babies because we were tired from all the shopping and walking around. loved the bed! the breakfast buffet was good. ok selection of warm and cold breakfast foods. on second morning (sun) there was an omelette bar but we didnt try it. if you go to breakfast around --am you might have to wait for a table for a bit. we got a table right away on both mornings there but on the second morning we got the last available table so the people who came after us had to wait for one but it didnt take long. the service at the renaissance was brilliant. the maid slipped a card under the door on our first morning when we had the little privacy please sign on the door asking us to inform her when we would like to have our room serviced. we saw her when we left for breakfast and asked her when she might have time to do our room. she offered to do it right away while we were out having breakfast even though she was in the middle of cleaning the room next door. the person who gets top marks from us is richard who greeted us at the front desk when checking in and out. we absolutely adored him. he was always so friendly and helpful towards us - he e.g. helped us change our bus reservation to an earlier departure time on sunday morning when we were leaving back to vancouver. such a lovely guy!! the location of the hotel was ok in our mind. you had to walk a bit though to get to pike place market for example but if you dont mind walking it is a good location (about - blocks from pike st.). but note that the hotel is located on a massive(!!) hill so if youre in a crappy shape (like i am ;d) you will have a hard time climbing that loooong steep hill back to the hotel after a days shopping and walking around downtown. just bear that in mind :d but all in all we had a really lovely stay and we would definitely go back to renaissance hotel.',happy
id21016,' i cant imagine the reviews praising the service at this hotel are from actual people who have stayed in the hotel. the problems with service here were not confined to a single person or singular incident rather they seemed to be systemic in nature. first the front desk personnel lost the luggage from a member of our party in the short time and distance from the car to the lobby door...they totally lost the bags. secondly the serveres at the restaurant attached to the hotel were rude to several members of our party as well as forgetting multiple items that were ordered. additionally we called down to the front desk to help us out with an item we forgot. we were told politely that someone would be up shortly with the item. -- hours later the item of course never arrived. even more laziness on the part of the front desk: they failed to give out the welcome bags that the bridge and groom arranged for their wedding guests. i shouldnt even bother mentioning the fact that the maid service failed to refill simple things like coffee when they cleaned the room but i think it is important to note just how lazy every aspect of customer service is at the hotel. also while not directly related to a specific worker at the hotel be prepared to pay $-- per day for internet use. having to pay such fees so that i can conduct business while away from home is unacceptable and a far cry from providing exceptional service to your guests. there are many hotels to choose from in the area i would highly recommend choosing one other than fairfax.',not_happy
id21017,' this hotel gets a - for cleanliness - the housekeeping department should be commended. plenty of towels are provided and they are fancy folded just like your better hotels. however there was a mix-up with our reservations and we were given a handicap room which we did not ask for but they refused to change once we were there. although the mistake was not the fault of the hotel directly it was a mistake of choice hotels where i made the reservation i feel that my request to have the room changed to a regular room should have been honored. at first the desk clerk said there were no other rooms available but then told me that there was but the rate was a lot higher. i called choice and they confirmed that there was availability and they would call the hotel directly and try and get it changed. again they wouldnt budge. this is a choice hotel and i am a choice member and my request should have been honored. the room itself although spotless was not very comfortable due to the fact that it was designed for wheelchairs. the worst part about it was the bathroom it was a huge barn of a room with nothing in it but a toilet and tub-shower. the sink and vanity was outside the room in the entry area no alcove or divider or anything just sitting there by the door. there was absolutely nothing to put anything down on in the bathroom itself - like soiled clothes glasses etc. the whole room was laid out oddly because of the wheelchair access. (im attaching a picture of the bathroom). we looked at another room that wasnt handicapped and it was very nice. i will say that the room was very quiet especially since it is on a busy street. also the morning breakfast buffet was good with lots of choices. it was served in a very large room with lots of windows and a large tv - plenty of room for everyone. they also had a laundry facility and a computer for those that didnt bring one. if i had been given a regular room im sure that i would have rated this hotel a -. i would probably stay there again but next time will be sure that i have not been assigned a handicap room.',not_happy
id21018,' our room was clean and very comfortable. the beds were extremely comfortable and the decor was fantastic. i really liked the wooden blinds and built-in window seat. i didnt want to leave the w seattle!! my only negative thing to say about this hotel is that the shower curtain seemed a little too big for the shower - it kept getting in the way. other than that our stay was perfect.',happy
id21019,' great location. stayed in junior suite. package included valet parking and breakfast for two which they made for three for my -- year old son. very attentive staff friendly and accommodating. very nice room with amazing bedding even for the sofa bed that they personally made up for my son. will make this our go to hotel in chicago. bob in west bloomfield michigan.',happy
id21020,' we were promised a view of the golden gate bridge on the club level. this was supposed to be one of the only nice hotels with this view. the hotel was below average. the small club at the top was a small unremarkable and it is doorman is rude. we got a very obstructed view of the bridge. you could see -% of it. if you think the mark hopkins can add romance to your visit to san fran first see if you can get a room in alcatraz. we checked out early and went elsewhere and were much better off...',not_happy
id21021,' stayed in this property for few night in our holiday. our room was small dard and facing the back of the building. moreover our room was noisy since all the acs from the nearby buildings have they coolers in this part of the building therefore there was constant humming. the room was barely cleaned and sheets where worn. the bathroom was ok. we would recommend a nearby cafe named cafecito where they served a superb coffee.',not_happy
id21022,' the parker offered everything we were looking for in a nyc hotel. we were one of - couples who stayed at the hotel in order to have a true nyc experience. all of us were delighted with the service food and overall ambience if the hotel. thanks for a terrific time!',happy
id21023,' nice enough hotel - a little dated maybe. all the basics worked fine. close to chinatown - great fun on the sunday morning that we were there. close enough per taxi to the waterfront.',not_happy
id21024,' this property has so much character and is so well done it really made for an unexpected surprise on a recent business trip. i travel a lot and spend a good amount of time in data centers which are cold and loud. ink-- was warm and welcoming the perfect polar opposite experience to return to after long hours and now will be my first choice when returning to ny. the staff were courteous acknowledged my frequent stay membership and genuinely cared that the stay was positive. from the first contact greeting and assisting from the cab to front desk everything in-between and through check out the staff were nothing short of exceptional. having arrived early i checked bags and went to the on-site restaurant print for some breakfast before heading out. my breakfast sandwich was very good though what stood out to me was the french press coffee. maybe it was early but that coffee left such an impression. more impressive was the loft style room and a breathtaking view of the manhattan skyline. i spent three nights here and was fortunate to have a upper floor which featured a high ceiling big windows and amazing view. the roof deck can be somewhat of a scene though the view and experience are a must see. overall looking forward to returning and enjoying ink-- on a non-business trip!',happy
id21025,' talked down to a bit for booking this on hotwire upon check in room was not ready at -pm - had to come back hotel was under construction - not advertised multiple plumbing back up issues with room key did not work - times had to switch rooms mid stay staff were not friendly and some did not speak english not a far walk to the trolley line san antonio completely drains their riverwalk first week of january annually (of course while we were there).',not_happy
id21026,' loved our -day stay! location was amazing & we had a big corner room on the --th floor. the rooms are clean comfortable and charming - newly renovated! loved the old world charm the beautiful decor & wonderful lobby bar. was concerned about stay based on other reviews but we experienced none of the other concerns that have been written. when in nyc again i will definately stay again at the roosevelt!',happy
id21027,' it felt like home. everyone was friendly. they were reasonably priced and the service was impressive.',happy
id21028,' my husband and i stayed at this hotel for - nights paid for through priceline. the lobby is fine but when we got to our room it was filthy! you could tell the carpet had not been vacuumed as there was paper coins and food in it. my bed had several strands of hair in it and stuck in the pillows. the shower was moldy and had soap residue caked in the little soap trays. i asked for a different room and although the front desk clerk was friendly and accomadating she didnt apologize for the dirty room or for the inconvenience of having to change rooms. the second room was a little better. overall this hotel is not very clean. the hallway carpets were very dirty and there was always room service dishes left outside rooms practically all day. i would not stay at this hotel again.',not_happy
id21029,' the location of the hotel is perfect - it is - minutes walk from the riverside. the rooms are spacious and have everything you need we had - poster beds. there is an unheated outdoor pool that is about --m by --m. the hotel is slightly dated e.g. the cover for the fireplace in our room had fallen off and our room could have done with a paint but apart from that it was fine. the staff did everything we needed of them but were rather grumpy',not_happy
id21030,' i am actually still staying here at the moment. great location great room good service and one of he most comfy beds i have ever slept in. however the room i am in on the -th floor has a adjoining door. this then means i can here the couple next door constantly at it... please keep the noise down. american people are just so loud!!',happy
id21031,' i often travel to dc on business but this trip was for pleasure and my friend and i wanted a suite. what an excellent value!! gracious staff beautiful rooms and excellent linens. metro within just a few blocks corner bakery a block away and a borders books within a few minutes walk. we stopped at a grocery store on the way from the airport and picked up a few items (coffee wine fruit cheese bread and chocolate - the necessities) which allowed for a fabulous beginning to the next three days. i had only one very minor need. i would like for there to be a services index-information book - spa local shops etc. i will be back!',happy
id21032,' this is a great hotel. very close to everything great views from room. our room was amazing and staff was great and very helpful room had a washer and dryer bar microwave and fridge stove these amenties make u feel at home will defantaly stay at this hotel in the very near future also this room has a door to close off your living area and a flat screen in each room',happy
id21033,' i stayed at this hotel for a conference in d.c. and really enjoyed the location. the price however was quite high ($--- per night) i am unsure if this was due to the conference or just the overall advantage of the location. you will find yourself blocks away from the white house and mall. everything you need is w-i walking distance. the hotel itself is nice and what you would expect for a hgi. i found the staff to be helpful and the rooms to well appointed and clean. i am a diamond member and requested a high level room to overlook the mall. i was unable to accomplish this request due to the high number of individuals staying at the hotel while i was there. overall not a bad stay. just watch for a better rate in the area.',happy
id21034,' this hotel is all about the location. it is perfectly located in center city. within walking distance of many many good things. it also sits on broad st with the broad st subway line right out front practically. the hotel itself is nice. friendly staff. clean comfortable rooms some with nice views. one of my favorite places to stay in center city.',happy
id21035,' our stay at the jw marriott was a splurge for me and my kids. jw is reputation for being a high-end luxury hotel did not live up to my expectations. we stayed two nights and i was very surprised that our room was not cleaned on day - (we had the do not disturb sign out for only part of the day while my teenagers slept in). my daughter had to call the front desk at midnight after we returned from our event to ask for clean towels. the room itself was nice and the beds were comfortable. i left a pair of relatively expensive sunglasses on the desk in our room and called the hotel as soon as i got home and told them that i had forgotten them. the loss prevention staff was very attentive and looked into it but they were not found. i find this very disappointing as i know with certainty where i left them. my family has left items behind in hotels before and they have always been recovered and returned. the experience will make me think twice before booking this jw marriott again.',not_happy
id21036,' hello fellow travelers my name is darryl and i was recently on a short trip to san francisco to scout and rate budget hotels for my company. the taylor hotel is located in the greater downtown area is within reasonable walking distance(--- blocks) of the commercial downtown area and only - blocks from union square. before you read the bulk of my review i should state that i went there as a a sort of secret shopper. i did not announce my visit nor did i at any point inform any staff of my purpose there in order to experience the hotel as a normal traveler would. as i stated before it was a budget hotel so the fact that there werent many amenities to speak of wasnt surprising. but i was surprised to see that there was free wifi internet on the premises and a microwave and mini fridge in my room. housekeeping is almost non existant but the staff did help me whenever i needed towels or any of the like. the staff are all rather nice and extremely helpful. i had the pleasure to interact with them and when i asked for reccomendations as to what to do in the city the provided some san francisco insider knowledge and i thoroughly enjoyed my self at the places they recommended the area was great and although it does border a rough neighborhood i encountered no problems at all during any point in my stay here. overall i thought it was a great hotel and would recommend it to anyone travelling on a budget. i hope this review helped and travelling!',happy
id21037,' on our first very short trip to dc(- full day and - partial days) we were looking for the best location close to food and attractions. with union station out the front door left to the corner and just across the street we were provided with a wide array of food choices and the tour busses to take us to all of the sites we wanted to see. the capitol is also within walking distance of the hotel and can be done on the day you arrive if is not too late. the room is modern clean and quiet. the bed and the shower are wonderful after a long hot day of sightseeing.. no good views out your window but we really werent there for the hotel views. the employees were congenial and were there to help us enjoy our stay. be sure to join the kimpton loyalty program before you book your room. i didnt and had to go back and rebook. it provided a better rate than even the lowest rate with a $-- starbucks gift card and a $-- credit for the in-room goody bar.(very overpriced but we were able to get a couple of items) on our last day we were able to leave our luggage after we checked out at the hotel while we went back out to see some sites we had missed. tour mobile and others are providing a second day free promotion that we took advantage of. first time visitors. you dont want to drive!!! $-- a night valet parking traffic and parking at the sites will cost a fortune. all of your transportation needs are right across the street at union station tour busses($-- for - days) trains and metro busses. we took a super shuttle from bwi right to the front door of the hotel for the same as - nights parking. we could have also taken a train to union station. hotel george was not only a nice place to stay but was a great location for our whirlwind tour of dc. if you are looking for the same things that we were looking for then go ahead and make your reservations and save yourself the time of looking elsewhere. we highly recommend hotel george and will stay there when we come again.',happy
id21038,' i stayed there two weeks ago for - days. my first impression when i arrive about the hotel was good tall nice building modern decoration but the service kind of cut me off... first of all nobody was there to take our luggage off the cab but the guy was outside waiting for i dont know what. then we went inside and the luggage service asked us if they could take our luggage (finally) so we said yes but suddenly they changed their mind and just told us to go upstairs for the check-in. check-in was a bit long and then they sent us to our room and when we opened it the room was a total mess! housekeeping obviously didnt clean the room after the last guests left towels everywhere starbucks cups all over the floor... after -- hours in transport you just want to relax and take a shower! i had to go back down to the reception and wait again to have someone available then again took ages to get an other room but finally we got one clean this time ! the general impression about the room is good it is clean quiet spacious for new york ( we had a corner room) but some little details were missing! they leave one bottle of water everyday even if youre two in the room. in the bathroom you dont have shower gel just a green weird soap. again they give one bathrobe for two. but housekeeping is coming every day you get a newspaper under your door and generally everything work well. i would recommend this hotel first for the location youre close from everywhere the staff is friendly (except luggage service) and it is clean.',not_happy
id21039,' i was shocked at the condition of this place. ive had very nice experiences in the past with hotels in the starwood chain so it was unbelievable to me that there was mold in the shower...:disgusting crud around the baseboards a light fixture in the shower that was hanging off the wall.....and the room was so hot we couldnt sleep. they were nice enough to bring us a fan and tell us to just open our windows ......a great idea for a restfull night in the middle of times square huh? no question it is very convenient to theatre and good restaurants but so are lots of other places . so if you are over -- and not into the disco-prison decor id advise avoiding it. there are lots of places near by for less-or the same money and a lot cleaner and comforting after a great day in a great city.',not_happy
id21040,' we got a great deal on this hotel on priceline and i was not disappointed. the room wasnt huge but was nice and we had a great view of the city and water (when it wasnt cloudy). we had a slight issue with our room when we got there but the hotel responded quickly and well and comped us breakfast in their top floor restaurant. overall would definitely stay here again!',happy
id21041,' grandparents parents and two boys aged -- and -- stayed here for - nights over the xmas period in a isuite - essentially - small connecting bedrooms (- with qb and other - x dbs) with one bathroom. very neat clean but compact rooms. the heating was out of order but a reverse cycle aircon provided warmth (if a bit noisy!). breakfast was included in the very reasonable price but was nothing special - loads of carbs on polystyrene. staff were very friendly and helpful. location was fantastic - very close to subway station. the one thing we found sad - not a christmas decoration in sight! not even a hint that it was xmas time - the main reason we visited nyc at this time of year. oh well ... the city didnt disappoint!',happy
id21042,' super location in mid-town manhattan. the rooms are typical nyc (smaller) but the furnishings are very nice. maybe - blocks (?) from a major subway station. few blocks from times square lots a great restaurants near-by',happy
id21043,' rundown seedy old motel mold all over the bathroom no blanket (had to ask for one) threadbare towels and sheets. wife wouldnt stay..no refund offered. candlewood inn is right next door for $-- more a much better room.',not_happy
id21044,' ive used several hotels in nyc before including a -* and this has been the best so far. ive already recommeded it to friends who are planning a trip to the city next year i too would be more then to use it again. staff were very helpful and friendly. hotel room was very comfortable and clean location is fantastic and it was all good value. not many hotels in ny come with a breakfast but this one did and each morning there was always something different.',happy
id21045,' had a great stay at the millenium hilton - second time there. amazing view sparkling clean room of generous size lovely pool location convenient to public transportation of all sorts. the only negative is that the restaurant at the hotel was somewhat overpriced and there are no other restaurants in the immediate viscinity - at least not in the evening. other than that it is a great hotel.',happy
id21046,' in september my husband and i decided to take a driving vacation starting at the tip of washington state and follow the pacific coast all the way down to los angeles. i had earlier checked the possibility of staying at the inn at the market in seattle but the price seemed a little high and the longer i waited there ended up not being anything available. on a whim i checked the day before we got to seattle and they had a room available with a city view . we decided to go ahead and splurge and boy are we glad we did! we travel a lot and have stayed in a lot of very nice hotels boutique hotels and b&b is. this was probably the very best experience we have ever had in any venue. when we checked in i ask about the roof patio that i had read about and i was told that yes it is beautiful and you can take your cocktail up there and watch the sun set but we think you will not want to when you get to your room. i thought that was odd until we got to our room. what a beautiful view! we received a corner room on the -th floor that faced the water and the city! the roof patio was just above us so there was no need to go up there. we had our own privacy and were able to do a lot of people watching water watching etc right from our room. we were close to everything so there was no need to drive. lots of action! everyone that worked at the hotel from the front desk to the valet and housekeeping were without a doubt so focused on customer service. they could not do enough for us. we even ask housekeeping for some extra chocolate truffles one night and the next night they gave us even more!! if you have a chance to stay there it will be an experience you will not forget. we cant wait to go back. however next time were going to get some of those fresh flowers from the market to go in our room!!!! thanks inn for the best stay we have ever had.',happy
id21047,' i had booked my room online using a clc check inn card. i use it for business all the time and never had a problem getting the discount. when i got there they wouldnt take it and told me i needed to call the hotel to reserve when using a card like this. i paid about $-- more a night. most of the other airport hotels were closer to the airport and in a less shady area. there is a strip club across the street and my view out my window was of the back parking area with razor wire along the fences. the parking lot is gated with a password. it is very close to -- so you are close to numerous restaurants. gringo is was great i went there twice. ask for a third floor room. the floors are wood and youll easilly hear heavy footed stompers above your room if youre on a lower floor as i was. the sausage and eggs with breakfast is a plus.',not_happy
id21048,' this is a very basic hotel nothing fancy so if you are out most of the time i feel this hotel is good enough. very very helpful and friendly staff. they dont have a porter but they do provide a luggage trolley for you to bring your bags to your room or during check out. on the first day the valet guy helped us with the bags they are helpful if you need help they do try to help you. they dont provide bottled water but they have a ice and (beverage) vending machine outside the room. lobby as well they sell drinks cup noodles and snacks.',not_happy
id21049,' although the hilton is an older one in new york it is kept remodeled and well furnished. the amenities are extremely nice and the service staff beyond reproach. it was a great place to come home to at the end of a tiring day of siteseeing or night at the theatre. this hilton is my favorite in all of new york...and ive stayed at the posh waldorf and the very modern millenium. (in fact my daughter became very emotional at the millenium because it overlooks ground zero.) this hilton is smack dab in the middle of manhattan near all the theatres. and we got a very good rate booking through broadway.com while purchasing show tickets to wicked. love it love it love it!',happy
id21050,' we stayed in late june with a family reunion which had booked a block of rooms. the staff is terrific always eager to deal with any request. an older lady i took to be the manager or owner of the franchise kept appearing asking how everything was and could they do anything else (i assumed she was the boss bec she certainly gave orders to staff!). we were a large group and the desk staff was always more than helpful with anything needed. we were a large group & the desk staff was alwaysmore than ready to help with anything needed. we did not have as good an experieince with the restaurant however. dau & i arrived fri evening hot & tired & decided to get easy dinner in the restaurant. i know we were on the edge of soho & the are loads of other options but at that point we just wanted a sandwich & bed. we were the only people in the restaurant---ordered a plate of tacos and a sandwich---and the order took a full hour to appear. and was not very good either. the empty restaurant had - tvs (ball game on one drama on the other both sets next to each other) blaring at full tilt and a sound system playing loud pop-rock all at once. we asked them since we were the only ones there could they turn down some of it and they complied for a while but the music crept back up to deafening before we were ready to leave. some of the other guests in our group had similar experiences with the food esp at breakfast. i think we displeased the hotel folks a bit because it took the entire group about -- min to discover the -- hour bagel place around the corner (walk to -th ave turn left cross st continue up -th bagel place is near corner on w side of street and there is also a dunkin d on that side of the street. the bagel place makes an array of sandwiches and has snacks soft drinks and juices ready to purchase chilled). but i think we made up for it with the bar tab! the beds are comfy but as another noted the ac blower is noisy. it kept waking me. the water from the sink tap is very warm; there is no cold. it was a very warm weekend. we were on the second floor right above the patio in front of the entry (which is set back from street) and there was a lot of guest noise late at night from that spot. but it was coming from my relatives! so maybe others would find it quieter at a different time. id be glad to stay there again but wd continue to eat breakfast at the bagel shop!',happy
id21051,' my mom sister and booked a room for the weekend of the -th---th for a girls weekend shopping trip. we paid almost $--- a night. on arrival the lobby was gorgeous and looks like a high end hotel. our stay began horribly when we checked in. the woman at the reception desk demanded our passports which we did not have or bring because we are all ny residents. when we handed over our driver is licences she let out a big huff. the rest of the check in was rather normal. we waited about -- minutes just to get an elevator to the -th floor even though there are about -- elevators. we got into our room it was not at all what we expected. the hotel is website says that all of the rooms have been renovated....they definitely werent. our room looked like the inside of a roach motel not a $----night hotel. the lamp shades were not on the lamps and some of the bulbs were completely blackened and burned out. the heaters knobs were broken off and there were no adjustments. we called maintenance since the heater wouldnt turn on. they told us all we could do was plug it in to use it and unplug it to turn it off. so the room would either be blazing hot or freezing cold. when we began to settle in we realized the bathroom was not clean and there was even feces (poo) left on the toilet seat. in utter disgust we complained and were moved to a room on the -th floor. we were told we were being upgraded to a junior suite. we got the new room key and went to enter the room but to our surprise the room was occupied! a woman shrieked...when we realized what was happening we apologized and went back down to the reception desk. this time we were sent to the --th floor. the room we got was much more acceptable but certainly not worth $----night. it was more like a comfort inn type room. at any rate it was clean and had new furniture but for being one of the renovated rooms it wasnt all that great. looks like they only put half the effort into the renovations. another downside is that they charge you $- per bag to store luggage. checkout is at noon and if your flight is not until later in the day you will have to pay per piece to store the luggage in the basement. i will not be staying here again. the location is great. it is right across from madison square garden and less than - block from macy is. if you dont care what the accommodations are like....',not_happy
id21052,' located in dupont circle area - plenty of restaurants close-by (try bistroit du coin). room was clean and as expected. bathrooms are small but this is an older building. red line metro station just a few blocks from the hotel - note this hotel is on a bit of an incline - didnt bother us but this may be a walking issue for some. husband used computer at business center to check on a few work issues - no charge. you do hear some street noise - police sirens both nights (this was on a weekend) but you are in a major city. would stay again when we visit daughter - next time well park the car at her apt and take the metro in to save on the parking fee. note - taxi service in dc is not overly expensive - finished up at the monuments later one evening and rather than hoof it to the metro station we grabbed a cab back to the churchill for less than $--. well worth it to not fight the crowds after a redskins game and we were at the hotel in less then -- minutes.',happy
id21053,' i stayed in this hotel two years ago for several weeks. it was superb then so i thought i would stay there again. when i was there two years ago the place was new. this time through the hotel did not look like it had any wear and tear on it. the staff went beyond what a person would normally expect.',happy
id21054,' this is a beautiful hotel with a fabulous restaurant attached and is fully equiped for business travel. the rooms were beautiful the lobby breakfast is great and the lobby is a great place to spend some of your day catching up on work. it is also located in an interesting area with lots of shops and restaurants around. only downside is that it is a boutigue hotel and not used to dealing with large business groups. considering this they tried their best to be accomodating and flexible. also be forwarned that a lot of the food in the bistro is spicy.',happy
id21055,' the milford had been on my radar for places to stay for a while mainly because of location. it is centrally located but for what i paid for the room which was renovated and tiny by anyone is standards i would not stay here again. not good value by any means. chaos greeted us as we entered the ground floor and figured out where the front desk was (one floor up). the baggage room is right at the main doorway where everyone is congregating making it difficult to come in and go out. our options were to walk up a flight of stairs or take the one lone elevator up to the front desk area. the rooms may have been renovated but the rest of the place is in disarray. rather than have computers to use on the ground floor why not have someone there to help check you in and out or at least guide you. we lined up to talk to the concierge who instructed us to go up one floor then lined up to check in on the first floor at the front desk. staff were not hospitable considering it is their trade. bad first impressions. i take exception as to being asked for a tip upfront and that is what happened in the baggage check room. disappointing. rooms are ti-ny single file only. i dont know how four people could ever stay in a room with two beds? bathroom could have been a bit cleaner ie) dont think light switch or inside of barn door had ever been wiped down. yuck. obviously some leak issues on the ceiling that had never been properly plastered and painted. tired looking renovations already. noisy heating system. it looked like many tour groups were going through there. tour groups generally pick high end and low end. ill let you be the judge as to what i thought this was.',not_happy
id21056,' best location in new york city. right near st. patricks rockafellowcenter and many good restaurants. theatre is a short walk. well be back this year.',happy
id21057,' we spent five nights at the renaissance sept. ---- and cant say enough about the desirability of this hotel. times square location couldnt be better for broadway theaters staff was extremely helpful and attentive and the rooms were very clean and modern. this hotel has to have one of the best lounges in the area; the terrific window walled view of times square is the perfect place to end an evening.',happy
id21058,' i recently attended a conference that was being hosted at this hotel (in feb --) and spent a - nights here. this was my first time at the chicago hilton. i must say that the hotel is very elegant and has a very “old school” charm to it. all the ballrooms are huge and the second floor reception area is beautiful. that being said i felt that the sheer size of the hotel made it a little bit impersonal. here’s a summary of my experience- check-in- there was a long line when i got there but the line moved fast and i didn’t have to wait too long. the lady at the counter was very professional but seemed impersonal (yes…i used that word again). room- the room itself was a little small (plus i got stuck with a view of the ac vent) and the bathroom really needed to be renovated. again it reminded me of the older hotel rooms of the --s a little. the room itself was tastefully decorated and the bed was comfortable (although the king bed was much smaller than any king i’ve seen). food – i must say that i was very disappointed with the food at this hotel. first of all i called for room service at --pm one night and they told me they were closed. so i tried the pavilion and the food there was mediocre to say the least. i tried kitty o’sheas one night but that place gets quite crowded and it gets smoky as the night progresses so i didn’t stick around too long. there aren’t many other restaurants in walking distance so it’s best to take a cab and explore the city for great places to eat. i went to a place called the mk restaurant which i would highly recommend. i eat out in ny all the time and have seldom found placed outside ny that i am that impressed by…this place was one. location – i absolutely loved the location of this hotel! the park is right in front and the hotel is in walking distance to a lot of tourist attractions. they even provide a free shuttle to the magnificent mile. if there’s one really good reason to pick this hotel i’d say it’s the location. it’s not in the middle of things and therefore it’s not noisy yet you can get almost anywhere walking (or in a - minutes cab ride). overall i had a pleasant stay at the hotel. there is a lot to do and see in chicago. this hotel is well located and the décor-overall feel of the hotel is elegant so it’s always nice returning back to the hotel. one thing to keep in mind is that the hotel hosts a lot of conventions so it’s always very busy and there are people everywhere.',not_happy
id21059,' this hotel was amazing. the staff provides excellent service the rooms are modern clean and well kept. housekeeping responds quickly to any and all requests. i would gladly stay here anytime i return to the big apple.',happy
id21060,' this holiday inn select is hardly the jewel of the chain or even in the top tier of downtown boston hotels. rooms were clean service was fine (except for an -:-- a.m. sunday knock from housekeeping seeing if we wanted our room cleaned) but the lobby restaurant and lounge were about as interesting and busy as nowheresville idaho. the hotel is a good walk (almost a mile) from most of the tourist areas and the -- dollar daily parking fee was unfortunately a necessity because of the dearth of parking in boston. i guess for the price it was fine. hardly a ringing endorsement.',not_happy
id21061,' the hard rock hotel san diego offers a new fun experience....clean modern rooms....excellent restaurant options and a great location. highly recommend it.',happy
id21062,' the holiday inn in downtown detroit is one of the nicer hotels in the area. it is centrally located several blocks from comerica park ford field and the fox theater. because it is so close to the downtown area the hotel will valet park your car in a safe lot across the street for $--. it is also close to the detroit people mover making it easy to navigate the city. upon entering the hotel the staff is friendly and helpful. despite being a busy hotel the staff makes sure to greet you and will even offer a gift bag of snacks and various pleasantries. the rooms are both clean and classy making visitors feel better about the cost of the room. it is an older building so the rooms dont have wifi which can be a major turnoff to the traveling business professional. whether youre catching the tigers game or spending the night in the room the atmosphere and beds are comfortable for relaxation. depending on your location in the hotel the view of detroit is amazing and well-worth the cost of the room. the hotel also has a small pool on the top floor to give kids something to do while they stay there. whether youre six-years old or -- this is a great hotel close to the nightlife scene in detroit and i would highly recommend it to anyone coming to the area.',happy
id21063,' i am writing this from the francisco bay inn - this is our third night here. so far we have only had housekeeping visit once and although it is midnight there are children running up and down the stairwells shrieking as though some form of chemical bomb has been released. i feel as though i am in a third world county - post-apocalypic movie set. when we arrived at the inn on our first night the (very unfriendly) clerk did not have our registration on file despite our printed confirmation receipt. he then called another staff member - im guessing a senior person - where he proceeded to have a very long conversation about my two friends and i even though we were standing right in front of him. he gave us no further updates on our room for -- minutes as he helped other people. eventually -- minutes later he finally checked us in telling us we were lucky to have the last room despite our reservation being made - months ago. we finally got to our room tired and thirsty i called back down to the front desk to ask if there was a bar close by. he told me that he didnt know then gave me directions which after wandering around the city in the rain i eventually surmised were incorrect. we then returned to our room still hungry and attempted to go to ask the front desk if they knew of any food places that might still deliver at --.--pm. by this time he had locked the lobby door and despite ringing multiple times and the fact i could clearly see him and make eye contact refused to come to the door. we went to bed hungry and miserable comforting ourselves with the prospect of breakfast being served the next morning. big mistake. breakfast is a tray of poor quality pastries left out next to the reception desk on first come first served basis. this is washed down with coffee that tastes like toilet water and the pleasant atmosphere of sharing two available seats with -- other people and a hostile front desk team member. not fun. the location is ok. the website makes it seem more central than it is and it is not close to any eating establishments. however for me it is a -- minute walk to fishermen is wharf and this is it is only redeeming factor. however families beware: if you have strollers this is not an easy walk to do. also despite the little monsters i have encountered i would not say this is family friendly at all - seems to attract a less desirable crowd and came home at -.-- pm to a group of obviously drunk and scantily clan young women drinking in the parking lot heckling passers by. i will concede that this was an affordable option for us but i would rather spend the extra money next time and stay somewhere nicer or stay in a hostel.',not_happy
id21064,' the hotel was very helpful with our room as we needed disabled facilities. the hotel was clean with good facilities. the location was ideal for us with the wheelchair a few blocks from the theatre coach terminal central park and the main attractions.',happy
id21065,' good location and facilities. helpful staff. access to internet stations are hard. rooms are very big for new york standards. would stay here again',happy
id21066,' we stayed at this hotel for three nights and overall it was an ok experience. the positives: great location (you can walk to the smithsonian and the national mall) awesome roof top pool (only a few hotels in the city have this) large rooms and nice bar-lounges. the negatives: older bathrooms (our floor tile looked dirty slightly peeling wallpaper) construction noise in the afternoon for hours! very expensive individual breakfasts ($----- a plate) or you could wait in a very long line for coffee and a muffin in the foyer cafe. overall i would stay again if i got another good rate for a - day weekend.',not_happy
id21067,' this hotel was very convenient (close to the airport) and gave us an inexpensive place to stay after a long flight. front desk people were not as friendly as id hoped but other than that everything else went well and i enjoyed my stay.',not_happy
id21068,' stayed for four days in february ---- - the hotel has a great position in walking distance to times square fifth broadway etc etc... the room was fine clean and a great bed. the only thing that let it down was the staff. the reception staff were dismissive and dispayed a lack of general interest. i observed this on a few occasions when waiting in the lobby. theres no room service or any drinks in the room fridge. my wife wanted tea but was told to drink coffee as there was no facility to supply a kettle - boil water in the coffee machine was the receptionists advice. the porters were all miserable but so would i be if i had to wear such ill fitting and shabby uniforms. with a little attention to detail and a good front of house team this hotel could be fantastic as the rooms are more than adequate and the location superb. its a shame.',not_happy
id21069,' i am a best western rewards member and i stay at alot of best western is but have never used my points for a free night. the process is vey simple. i redeemed points for our - rooms so no one paid out of. first let me start by complimenting the staff. everyone i came in contact was professionally groomed polite and welcoming. i originally booked - ns doubles. once there we added an additional room because a family member had booked across the way at the baymont inn & suites and the room was awful so they joined us at this hotel. the check-in process was smooth. front desk guy was very polite and gave us all the detaiols about the amenities the hotel offered. they have a full hot breakfast laundry facility pool fitness center and wifi. everything we needed! will definitely stay again!',happy
id21070,' i cant say enough about this property. overall rancho bernardo is beautiful elegant serene magical. it is a large resort in san diego about -- minutes drive from the downtown area. it is also a country club-golf club so there are some regulars who hang out by the bar in early evenings. lovely decor and interior design lots of nooks to relax talk have a drink or read a book. there are two full-service restaurants on site a golf course a full spa and several pools. i was very impressed by how well all the staff were trained - every single staff member was friendly greeted us and went out of their way to assist us. truly exceptional service. the grounds are extensive and very well maintained. we took walks around the grounds before and after meals and were amazed at how beautiful and well kept the property is and how diverse the plants and trees were. restaurants were excellent although it was a little confusing to figure out where the restaurants are located and what they served. menus werent readily available in our rooms online or at the door. the spa services staff and building are very high end. i had an outdoor massage and a facial and both were wonderful. the massage was the best ive had and i overhead other guests in awe over the quality of the massage as well. i strongly recommend the outdoor massage followed by a quiet lunch and cocktails at the spa-only pool. hotel rooms are split into several buildings and you are provided a map upon check-in. it is a little confusing at first but the property is manageable on foot. note that resort fees and parking fees may or may not be included in your rate so be sure to check on that if you are on a budget. we saw several families there as a group and one pool is designated for families and all others are adults only. they had some kid-only activities like an outdoor kid movie at the pool so they do have some family-friendly activities. however id recommend this property most for a romantic getaway for couples and for a girls weekend complete with spa treatments.',happy
id21071,' we had relatives stay here because it was super close to everything that tourists would want to see in sf. they loved their stay. we loved it because we didnt have to cater to them for any tourist attractions. the location is perfect for any travelers! a bit pricy but it is sf.',happy
id21072,' first trip to nyc with our two dogs. superb hotel with excellent service. from the front desk to the doorman the service was top notch. despite finding difficult to locate a patch of grass or dirt for the dogs nearby this hotel ranks as one of the best in nyc in my opinion.',happy
id21073,' we have stayed here at least - times and the last time we stayed was the.only time we have ever had a problem. the ac was not working as good as it should have. the front desk was extremely polite and we were given another room immediately. our stays at this lq are always pleasant. the rooms are huge for the price!',happy
id21074,' i stayed at the rosewood in dallas for - nights for a work function. we utilized their meeting rooms and banquet facilities. we had an in-house dinner over at the crescent club. the food was excellent and i highly recommend the crescent club facilities. i stayed in a suite (---) and the room was huge. large living room with wet bar and flat screen tv nice bedroom great furnishings bed was super comfortable. there were - bathrooms the master was large but i was disappointed with the tub-shower combo. i think a suite of that caliber should have a stand alone shower. the shower head was wonderful double heads. they had large re-fillable shampoo-shower gels however they had a conditioning shampoo versus separate shampoo and conditioner. all pretty minor things but i think important details when a hotel is trying to set itself apart. the location of suite --- is not ideal its on the back part of the hotel next to the loading dock so there is a lot of noise early in the morning. the pool was excellent small but very nice. i did not use the spa but they had some great day of deals. all in all a very good experience. i would definitely stay there again both for personal or business.',happy
id21075,' ill start by admitting that this place isnt cheap but only by general standards. in boston it is excellent value! we stayed for three nights (two nights in one room then another night later in the week) and loved every minute. the beds were incredibly comfy with big squishy pillows the bathroom had an amazing shower and we loved the little balcony (which was functional and concretey but much appreciated nonetheless). the staff there were also great and we felt welcome the whole time - the glass of champagne on arrival was an especially nice touch. i would absolutely choose this hotel again.',happy
id21076,' we booked throught bidding priceline about a year ago so we had a great rate of $----night plus taxes which may account for the room we had....but if your hotel is claiming - star should not all the rooms measure up to that rating????? i was prepared for a small room but did anticipate charming ..as you might expect in europe. the staff are excellent the lobby is lovely however the regular rooms (i am sure the suites are much better) were just basic bed was good room was clean but the room was so small (and we have travelled europe extensively and this is the smallest room we have ever had) the bathroom was tiny and old they do have free coffee in the lobby but no coffee maker in the room no bar fridge in the room and you need to get ice from room service. due to a last minute change in plans our nyc portion of our trip was - nights not - which were booked with the algonquin..so i had to scramble to get a room for our additional night. the algonquin only had rooms avail starting at $--- so did a priceline bid expanding our search to other areas of nyc so our first night in the city was in the empire state building area at the affinia dumont hotel which was fabulous (their lobby was small) but huge newly renovated beautiful room separate kitchen loved the location again through priceline last minute at $--- + taxes and worth every penny. hindsight ...we would gladly pd the higher price for all - nights at the affinia. suggestion to the algonquin...when your guests are assigned to those tiny rooms i would suggest you throw in some comps like breakfast or a drink at the bar as goodwill to offset the likely disappointment in the room size.',not_happy
id21077,' has a very nice indoor pool for a refreshing dip! all staff that i encountered were friendly helpful and professional. towels supplied were plentiful. breakfast was good and hours provided included early am. a very pleasant stay! the hotel is pet friendly which is a requirement for me since i go to many dog shows. this will definately be my hotel for future stays in this area.',happy
id21078,' the premier is a boutique hotel within the millenium broadway. we were upgraded from teh millenium and let me say we were delighted to be so. the concierge service is second to none. great rooms decent size. good evening reception and breakfast. highly recommend',happy
id21079,' spouse and i decided to celebrate our --th wedding anniversary by spending a weekend at the barclay. we are priority club platinum members and i am a gold ambassador. we used a bogo to book an executive room and after asking were upgraded to a suite. heaven! corner room on ninth floor. hotel sent sparkling wine a large bowl of beautiful fruit and evian water. the barclay is a traditional hotel with traditional furnishings. not much new-age glass and chrome or sharp edges here. this is a place to relax after a day of sightseeing and museum hopping. living room had very comfortable sofa two chairs coffee table end tables (lots of surfaces to park stuff) desk etc. there is a keurig coffee maker. not my favorite but if you use only --- cup of water results are acceptable. bedroom was large bed and bedding comfortable. a-c fine. two bathrobes and two set of slippers provided. no need to ask. bathroom small but had good-sized amenities and enough shelf space for toiletry bags. water was hot good-sized tub filled quickly for soaking bath. shower had good strength drains ran freely. the televisions one in each room are not flat screens and choice of stations not the most extensive. however we did receive the new york times delivered to our door and the wall street journal is available at the bell stand. we have stayed at the other nyc ic near times square but prefer this one for its east side location. we have always found the staff to be pleasant and professional. we have stayed at ic hotels in buenos aires cologne kyoto boston miami washington dc chicago monterey los angeles and both in san francisco. each has its own character and charm. the barclay is only -- miles from home but we have returned several times for an easy weekend getaway. this stay did not disappoint.',happy
id21080,' - nights - - adults in a room with - double beds . the beds were hard; and they were barely full sized. certainly not big enough for - adults. we stayed on the -th floor. the first night our',not_happy
id21081,' we stayed here during the final four in april and had a great visit all thanks to a great hotel! the breakfasts offered a great variety everyday and the food was freshly prepared not just sitting out collecting bacteria. the staff was very attentive and helpful with suggested restaurants and things to do. the rooms were spacious and the cleaning staff did a great job cleaning our room everyday. we really felt like they cleaned the place and didnt just dust over everything. the beds were very comfortable and we slept like babies each night we stayed. location was great we could walk to everything! the parking garage was great and we liked the added security that only room keys could activate the elevator to the hotel floors. recommend this place.',happy
id21082,' the palmer house was not what we expected at all. the room was small which is to be expected of an older hotel in chicago and the fact that there was basic cable and a tv from the early -- is was not even a problem either. i think what was the problem was the lack of service no mini bar in the room and the old outdated bathrooms. the tile was cracked and dirty the sink cabinet was old and all dinged up the toilet was tiny and everything was so outdated. even if space is limited there are ways to update the bathroom and room to feel more comfortable. the fitness center is not complimentary and neither is a crib thank goodness we brought our pack and play. i guess free wi-fi is not standard in most hotels but the palmer really over charges on everything and anything they can.the room was ok it was fairly clean but the carpets looked old and dirty. the view was of a brick wall and the l to the left. it was nice because we were able to walk out the hotel door to the thanksgiving parade but i would not select this hotel again. we frequently visit chicago and this will not be on our list of places to stay. good location though.',not_happy
id21083,' the back bay location is excellent and is convenient to newbury street as well as copley place-prudential shopping (connected so you dont have to step outside). t stop is a - minute walk away. it was the most competitive rate i could find for a brand name hotel in a good location though the hotel seemed crowded with families and tourists as a result. rooms were clean and functional though you could tell from the hallway-room decor that the building is an older one. elevators were a bit slow. room service was very prompt and easy to work with. parking is expensive: $---night in the connected parking garage; $---night for valet. a few doors down from lucca back bay which serves a good bar dinner in the late night.',happy
id21084,' this is a budget motel with good location and free parking. for me as a well-fit european it is within walking distance to fisherman is wharf the city centre lombard street and more. the room was clean (most important) no disturbing noice from the outside and ok in size although a little strange furnished. the staff was helpful and i will definitively stay here again.',happy
id21085,' red lion offers a great niche service of the stay park fly variety. rooms are clean beds comfortable airport transfers smooth and efficient. this is not a hotel to stay in if you want to sleep in. you will hear your neighbors heading out to their early morning flights. id stay here again for the convenience and value of the stay-park-fly package. id not stay here as a base for visiting seattle.',not_happy
id21086,' what a glamorous gorgeous amazing hotel. not only are you staying in a hotel you have the opportunity to stay in a piece of history. the first academy awards were held in that building. while my friend and i were staying there a movie was being shot in the lobby. the architecture alone is worth the stay. it is stunningly beautiful. the decor is no less so. the staff was very friendly and helpful. the rooms were impeccably clean. the beds were the most comfortable i have ever slept in. the spa at the roosevelt is amazing! we were going to a special event and took advantage of their services and had our makeup done hair done had a manicure and pedicure and they did an incredible job. we were very glamorous when they were done with us. we had such a great time with the ladies. it was a wonderful day. room service was also amazing. the food was out of this world. well prepared and hot when it arrived. extremely fast and friendly service. our experience at the roosevelt was completely unforgettable. i certainly hope to stay there again. and would highly recommend it to anyone planning a trip to la in the future!',happy
id21087,' excelent hotel worth the value in every sense: location service and comfort.',happy
id21088,' the best hotel in charlotte. there is no way this hotel is only - star. it is one of the nicest hotel rooms ive ever stayed at anywhere. i cant wait to go back!',happy
id21089,' i booked this hotel as a surprise trip to new york for my boyfriend is --th birthday. i chose it because of the location and because he is into technology and it looked right up his street plus the beds looked huge and sumptuous. a nice touch having the tv hidden behind the mirror and a cd player to create some abience. the only downside was the view... there wasnt one. but seeing as we didnt spend too much time in there anyway we werent complaining. great spot to get around manhatten as it is literally around the corner from times square. there is also a great little diner a few doors down which the staff recommended. cant remember the name but we ate breakfast there each morning - delicious! we had one minor issue whilst staying there and this was the -- hour room service. we tried to order food at -:-- and there were no staff to fulfill it so we went to bed hungry. plus the juice in the mini fridge was well past it is sell by date. however when i told them they went out and bought us back a big carton of tropicana so we were with that.',happy
id21090,' we seldom get a hotel in downtown houston but did this time with a group of us catching a show at the house of blues. the four seasons was beyond perfect and we have been in lots of hotels this year alone. from the moment you step out of your car you are their number one customer - even on new year is eve. our room was huge and sophisticated. glass windows from the floor to ceiling that gave the best view of a spectacular skyline of the city. this is our new go to hotel in downtown h-town for sure; best part was under $--- for the night!',happy
id21091,' i had several small issues that i brought to the attention of management while i was there and they were taken care of immediantly in addition to automatically giving me ammenities for the trouble (which was minimal). regardless i have stayed alot in ny and alot at spg properties as a platinum member and i have to say hands down this place takes the cake! very kind great with kids and so attentive. we also had the opportunity to eat breakfast at shula is in addition to evening drinks and appetizers. great experience. dont usually like to eat at hotels during a stay but made an exception several times as the quality was just as good if not better than highly rated places nearby. cant wait to go back!',happy
id21092,' we stayed here last night and were so comfortable and impressed with the room and hotel as a whole. although the hotel was undergoing some renovations our night was quiet comfortable and very pleasant. the two-bedroom suite that we had was so spacious and had noticeable improvements since the last time i stayed here. the bathrooms were new and quite contemporary with beautiful sliding glass doors and modern tiling. the kitchenette which i love having in my hotel room was recently renovated with beautiful cabinetry and stylish tiles and countertops. the beds were soooo comfortable and cozy and dressed with a lovely little chocolate mint. overall i was completely pleased with the hotel room and the service. check-in and check-out were both quick and painless without any wait or problems like ive had at other hotels. the staff was friendly and helpful when i inquired about several different aspects of the hotel grounds as well as the city of austin. thank you staybridge suites for the fantastic stay. i cant wait to come back again!',happy
id21093,' this is the second time ive stayed at this hotel. it is clean & tidy in a nice area of town close to the monorail which drops you right in the heart of the shopping district. the adjacent queen ann neighborhood is one of my favorite areas for restaurants & entertainment. bella is restaurant in the hotel is a great place to start the day with a breakfast buffet attended by friendly staff. very affordable.',happy
id21094,' everything about the hotel is so nice. travelling on business as much as i do im always looking for a hotel with great service clean room good amenities and a pool always helps. this hotel fills the bill and on top of that their personnel from the front desk to the restaurant to the room service attendants are warm and friendly. the location is near lots of restaurants and shopping the interstate and san diego trolley. a special shout out to junior at the front desk who works the late shift. very friendly and accomodating. always has a great smile adds a little conversation to my early morning departures and a nice hot cup of coffee as i head out the door.',happy
id21095,' we spent - days at the doubletree at the end of february and found it to be great. it is more like a small european boutique hotel than part of a big chain. our room on the -th floor was clean and well appointed. we loved the location in little italy. you can walk to many great restaurants and shops. the trains (coaster and trolley) were a short walk away and can take you as far north as carlsbad and mexico to the south. the gaslamp district is a - minute walk away. despite it is location near the freeway and airport it was very quiet. the pool deck is excellent. again very clean. the hotel staff is friendly and seemed very to be there. we will stay there again.',happy
id21096,' my family came to san antonio for fiesta week and we did not had a problem checking on friday the --th of april room was ready we did not had to wait like we did - months ago. in the past we had problem with the room not been ready up on checking in even that was a late afternoon this time room was ready and we were able to enjoy our time at the pool with the kids. we had an incident the internet not working and we came down to the front desk to let the supervisor know and carly was rude and not apologetic of the issue and told us.....well sometimes work some times does not. .....other than that little problem everything was great. coming back for the summer with the kids',happy
id21097,' stayed at the westin during an overnight stopover in la from uk to hawaii. the shuttle bus arrived at the airport within - minutes and the driver was courteous and helpful. drive to the hotel was quick though the line at the hotel check in desk was long (-:-- in the afternoon). we were given a room on the starwood perferred guest floor and it was large clean and very comfortable. safe in closet coffee maker ironing board and iron all were very helpful. beds and pillows were of good quality and comfortable. restaurant opened at -:--am for breakfast which allowed us to eat before early onward flight. staff in restaurant were friendly considering the hour and the food was ok though expensive. check out was efficient shuttle bus was waiting and trip back to the airport was -- minutes. booked room through priceline.com for $-- and we consider this exceptionally good value for a clean comfortable and convenient hotel.',happy
id21098,' arrived at hotel an hour before check in opened. receptionist was lovely and let us check in early without charging us anything extra. the lobby is amazing and very glamorous i hoped the rooms would be the same. our room was on the -- floor and very basic nothing like the lobby which had given me such a good impression. the air conditioning had been left on and although it was very warm outside the room was freezing we then had to work out how to turn it off. although the room was basic it had been kept clean needed to be updated though it was like i had been sent back in time. i have to say the best thing about the hotel was the location. if you dont have much cash and dont mind a very basic hotel then i would suggest it as it is in an ideal place for sight seeing.',not_happy
id21099,' rooms were ok (clean of good size) personnel at the reception mostly slow but friendly. it is a large hotel and it was crowded when i stayed. beds are quite comfortable. i didnt have a chance to check their swimming pool. wi-fi in the lobby is free and of decent speed. general impression is good.',happy
id21100,' i have stayed at sofitel a couple of times and they have been great. service is wonderful and the hotel is located right in center city in the rittenhouse area (--th st. between chestnut and walnut where there is lots of shopping and restaurants - overall a nice area). there is a restaurant and lounge in the lobby which always seems to be well populated and the elevators are keycard activated so it is all pretty safe. the rooms are spacious with wonderful beds and the bathrooms are clean and upscale. definitely a nice comfortable stay in center city philly.',happy
id21101,' have checked out yet & currently in the room. for $--- per night the room is very small. there is a wet bar in the room that is very expensive with a $-- dollar restock fee. the only outlit in the bathroom for the hair dryer has electrical tape holding it together and does not work. bad lighting in the room. not a lot of hot water in the shower. check in was -pm. i stayed in a cheaper hotel a few blocks away the night before that was much larger with a better view (broadway plaza). will not stay at the night hotel again.',not_happy
id21102,' my daughter and i stayed at the rivington the first week of this month. it didnt start out so promising. first of all we thought the lighting was too dim. we could hardly see anything! after a day and night i finally figured out that there is a tiny switch next to each light switch which is the dimmer. it just had to be turned up. it would be nice if the bellhop would show this to new guests. then the service was slow to nonexistant. our refrigerator stopped working and the staff said no one could fix it until late the next morning. they did put some food we had bought in the hotel kitchen refrigerator. the second day our room was still not made up when we returned late in the day. as we were waiting in the hotel lobby for our room to be cleaned we were greeted by the new general manager marcanthony. he listened to our complaints said he would take care of things and comped us breakfast for the next morning (which was delicious by the way). after that everything improved --- percent. service was immediate our refrigerator was fixed and we set about really enjoying the hotel. the beds have temper pedic mattresses which are wonderful. my daughter is favorite thing is the steam shower room and there is a huge tub as well. the room is spacious. as for the street noise there is some. we were on the third floor. it was only really bad on saturday night. i had earplugs so no problem. the rest of the week it isnt that bad. i would recommend this hotel and im pretty sure we will stay here again on our next visit to nyc. the location is great if you love the les which we do.',happy
id21103,' as an architect the reliance building has been on my radar since architecture history class back in.. well a while ago.. known as being one of the first skyscrapers it is an architectural gem that was turned into a chic boutique hotel by the fine kimpton folks about a dozen years ago. i cant imagine better more-friendly service than ive received at this hotel before during and after my stay there. a week before i even checked in i got an e-mail asking if i had any special needs or requests. what?! ive never heard of such a thing. other hotel flags need to heed that message - warning: customer service begins before the guest arrives. kimpton nailed it. the lobby is cozy and cool tastefully restored and designed and is thee place to be between -:-- and -:-- pm in the evenings. the wine party - event was a nice touch every evening. it was fun to chat with friends and strangers while enjoying a nice glass (or two?) of wine. i unfortunately didnt have an opportunity to eat at the hotel restaurant atwood cafe because of my schedule in town but from the things i heard from my colleagues about the food and service there it sounded outstanding. that is not too surprising. there are two elevators in a slim two-story restored-to-perfection elevator lobby and also stairs if a person wanted to get some exercise (as if walking around chicago wasnt enough exercise). i was on the --th floor and i took the stairs more often than not. theyre a fun set that winds around the structure and although theyre working stairs (i.e. cleaning folks use them and things are stored along the way and theyre not fancy but are industrial metal) they were perfect for me. i didnt need the third floor exercise room but i checked it out and it had a few nice high-end machines in there. my room was a regular queen room and it overlooked madison and state streets on the north side; it was a great view. it was cool to have an actual key for the door that added to the historical feeling of staying in someone is former office. the bathroom was on the small side but it was great for me since i was by myself. it wouldnt be a problem at all for two people staying in the room. the high-end products super nice towels animal print bathrobes (cool!) were great. the tv wasnt super loaded with channels and since i end up working in my room a lot that was a bummer. i kept it on hgtv or the news the whole time. the bed had a bit of a sag in it that was really my only semi-issue with the room. im guessing it may have been an original mattress from the complete renovation in ----. there were so many restaurant and food choices in the neighborhood that it almost made my head spin. not to menton the shopping! theaters? wow everything is right here. i absolutely love the loop area of chicago; right in the heart of the historic city and where the action is. this hotel was only one block from my photo assignment so it was perfect i could just walk down the block and did that many many times; back and forth. i had zero problems or concerns on any of the streets that i walked on even with thousands of dollars worth of photography equipment with me. not one person gave me any reason to even start to worry one bit. it is a great clean area of town. do not miss the sweet new target store down the block in the former carson pirie scott store and the famous macy is (formerly the famous marshall field is) right across the street. i drove my prius and kimpton gave me half-price valet parking! what a great company. i cant say enough about this great classic modern hotel and i highly recommend it.',happy
id21104,' we recently spent two nights at this property. i was pleasantly suprised at how nice the hotel was for the price ($-- on travelzoo). the rooms were clean and spacious. the only drawback was the small vanity-dressing area. the parking deck is attached to the hotel which made parking and handling luggage an easy task. staff was very friendly and informative. it is a convenient location to michigan ave the loop trolley stops bus stops etc.. will definitely return to this hotel.',happy
id21105,' i stayed at this hotel in june ----. my first impressions were great. i thought the location near times sq would make it really noisy but it is actually set far back enough from the action that youre not really affected by the hustle and bustle of the square. the hotel is proximity to --nd st station and grand central make it perfect for getting around nyc. we had a little trouble with our credit card when we checked in: the staff tried to put a hold for the total cost of our stay on it as is normal practice but it was being declined (my bank thought it was a fraudulent purchase and stopped my card). however the staff were so pleasant and understanding about the situation- not snooty at all- and gave me the time to sort everything out. the room was phenomenal. we stayed in a suite which came with a butler! to be honest we didnt use him much but it was great to know that he was there. the concierge was super printing out all of our boarding passes for us the day before departure and putting them under our door and the reception staff especially elizabeth and catalina were the most friendly hotel staff i have come across in a long time. we were even loaned a laptop for the duration of our stay. i think a lot of hotels forget simple things like remembering the name of guests smiling and being genuinely helpful. the chatwal had all this perfected and it made this a truly great stay. the only reason i havent given this hotel a full five stars (although id like to give it -.- out of - but tripadvisor doesnt allow that) is because the control panel for the lighting-curtains in the room was a little complex and confusing and on a couple details didnt work. but our butler sorted it out so it was fine in the end! id definitely recommend this hotel to anybody visiting nyc- ive been coming every year for the past - years and this is the best hotel ive stayed at in the city.',happy
id21106,' i was pleasantly surprised at how nice this hotel was and how nice the staff was. and the name fits the ambiance -- it is a sanctuary... comfortable and low lighting. a real bonus is the complimentary breakfast -- an upscale continental breakfast -- coffee teas muffins bagels cereal juices etc. and if you want to be just --- feet from time square this is the place to be -- walk out the door make a left and youre there. a quint little bar with great drink specials. the room was clean and a decent size for a nyc hotel. there is nothing bad i could say about this hotel -- it was a great place with great location with a great price... give it a try.',happy
id21107,' my wife and i stayed here from --------- over the presidents day holiday weekend and we could not have been more pleased! the location puts you at only a short walk from times square the theatre district central park rockefeller center etc. we had a king-study (#---) and could not get over the spaciousness and overall comfort of the room. the free high-speed internet was a major plus as was the complimentary breakfast. (the food served from ----am is only ok but plentiful - more than enough to get you started on your day. watch out for the lines in the last ----- minutes though!) even more important each and every member of the staff was smiling courteous and polite - going out of their way to be helpful and accomodating. (we really appreciated the personal attention!) the only (small) drawback is that the hotel has only two elevators serving all -- floors; so one needs to be patient at check-in-check-out times when waiting for the elevators to arrive. we will stay here again!',happy
id21108,' while not an upscale boutique hotel the cornell hotel de france does have its charms. the rooms are small but well appointed and clean. there is a charming breakfast room downstairs in the cellar where a full breakfast is served. i stayed with a friend in a corner room with two beds. although the hotel appeared to be full our room provided was quiet and we didnt hear others coming and going. what made our stay so special was our very warm welcome and visits with staff during our stay. the hotel is just a few blocks uphill from union square - very convenient walking to the ferry building china town market street and many sights in downtown san francisco. ill stay again next time im in the city.',happy
id21109,' i had - nights at kensington for a short - first time trip to sf. location was perfect - half block from cable car and union square with all its major department stores and boutique shopping. having arrived from several nights in vegas staying in very spacious modern hotel room our equivalent room (double twin) at kensington was relatively smaller but it had everything we needed. clean comfortable rooms largish bathroom tea-coffee facilities and fridge. beds very comfortable. yes it is a little older but our decor was beautiful. it has a warmth about it other hotels often lack. staff were very friendly and helpful.',happy
id21110,' my sister mom aunt and i stayed here for - nights. the hotel was immaculate beds were extra comfi rooms were really quiet couldnt hear the noise outside on times square. this is one of the most central hotels right next door to madam tussauds port authority bus station and a stone throw away from times square. the hotel staff were great constantly waiting on you. the rooms were spacious cleaned daily and fresh towel were supplied daily. this hotel was everthing you would expect of a hilton hotel. the bar however was overpriced charging $-- for a glass of wine but there are plenty of stores around for you to buy drink at reasonable prices. i would recommend the dallas bbq and applebees for both breakfast and dinner. the coctails are to die for and both are next to the hotel.',happy
id21111,' i am a sucker for national register hotels and this fits the bill. beautifully restored but also modern. great pillows! and a very cool location. if youre into obscure-off-the-beaten-path baltimore (like we were) you can easily get to those hoods. if you like fells point i understand it is not too far. id definitely go back.',happy
id21112,' last weekend was my first stay at the standard east village and despite my high expectations (based on hearing great things about the hotel) the standard manged to exceed my expectations. the hotel staff were friendly knowledgable and helpful. the hotel its self was beautiful and very clean. my room was all windows and the views out of them were incredible. the location was also great for walking around and there were many great places to eat in the area. lastly i had a strawberry rhubarb tart for dessert at the bar which was to die for. i would recommend the standard to anyone and definitley plan to stay there again.',happy
id21113,' the hotel is brand new and the staff is wonderful. the room is not huge but very nicely decorated and great shower. the neighborhood is still under construction but close to subway bus terminal and access to restaurants and only - blocks from times square. about a -- block walk to penn station.',happy
id21114,' nice facility very nice people. great location within walking distance of many attractions. my room did not have a mini fridge i called and they delivered one right up! will certainly come back.tk was very helpful in suggesting a restaurant. i wish there was free internet in the rooms',happy
id21115,' i stayed at the argonaut nov.- - - with my two sons who had never been to san francisco. the location is superb especially for a first time visitor. i had requested a room with a view and on check-in was asked if i would prefer a view of the golden gate or alcatraz. the room was spacious the beds extremely comfortable and everyone we encountered couldnt have been nicer. our breakfasts at the blue mermaid were wonderful - so large we skipped lunch! i would absolutely stay at this hotel again and recommend it enthusiastically!',happy
id21116,' first of all i review things for what they are. this is not the ritz let is just start there. if you are expecting immaculately clean walls some grand cooked to order breakfast and some - star room service the argonaut is a great choice at about --- dollars per night extra. this little slice of home is absolutely fantastic for what it is. it is really inexpensive quaint and full of personality. my husband and i stayed for - days coming from arizona. we got in at -am no problem. the guy at the check in counter was so nice he was asking about our evening and stopped to say im sure you guys are spent and want to lie down ill stop talking here is your key. haha cute. we were spent. we get in check the place out. tiny bathroom cute little kitchen area with teacups and everything and an oddly humongous walk in closet. it was crazy big. weird. the bed was not very comfortable. and it was a double but that is what i asked for so no complaints here. i saw someone comment on how tiny the double bed was. uhmmm... it is a double bed. theyre small. anyways we hit the sack and got up the next morning bound for haight street. the breakfast had a very surprisingly wide selection of food. we ate muffins toast skipped the hardboiled eggs and i think my husband had a scone. there were - different kinds of tea coffee and oj. i had the tea. it was delish. back at the room i needed an iron called the front desk and they had one for me! woohoo! the lady at the front desk told us the best way to get to our destination and we were on our way. that night went on without a hitch. we popped in at about -- got our stuff and back later on for the night. next morning we used the absolutely adorable computer station on the -nd floor. then my husband used the computer and i sat and read one of their books from their bookshelf and sat on the comfy couch next to the computers overlooking the lobby. i was blown away by the cuteness of it all. seriously. our whole stay was great but then i lost my wallet! i was so bummed they didnt call me back after a couple days. i called and they still hadnt found it. someone had stayed in our room and they still hadnt found it. but then they found it!! the sweet lady at the front called to let me know and she mailed it out! yaaaaay!! bottom line is we love this place. we couldnt have had a better experience.',happy
id21117,' the location is amazing for this hotel. it is right by light rail from the airport up-scale shopping plenty of restaurants and only six blocks from pike is place. i cant say enough good things. the staff were extremely helpful in getting cabs and answering questions in general. rooms seem to have been renovated in the last few years so up to date and very clean and a nice size. my husband had to go to the convention center for business and it was literally one block away...so easy!',happy
id21118,' my real rating of this hotel is a -.- but since one can only give a - or a - i went with the latter. this is a sprawling older property with several buildings arranged around nice landscaped grounds. someone else described the setting and ambiance as tiki lounge and that seems right. there are probably quite a variation in room types and settings. we reserved a two queen room online and indicated that we would like an automatic upgrade if available for another $- or $- or something like that. when we checked in we were told that we would be getting the upgrade to a room overlooking the pool area. we checked it out and found it to be really dark even though it had large sliding glass doors that opened to a small patio. the dimness of the room made it seem older and less resort-like than it should have. but we liked that we could walk directly out from the patio to the pool. the furnishings seemed a bit tired but there was a fridge coffee maker large closet safe and full bath. the pool area was quite nice with a tropical feel. there were plenty of lounge chairs umbrellas etc. there were also the smallest and thinnest pool towels of any hotel i can recall; you definitely have to have two to cover your lounge chair. also a quirk: there is no bar or snack bar at the pool. instead you pick up a phone on the wall and connect to room service to place your order. the waiter then brings the ordered food to the pool area. i suppose that works o.k. but it is indicative that this is not a real resort property. one of the charming things that humphrey is offers is the free use of rental bikes for an hour every day. my daughter and i took advantage of this and rode all around shelter island where the hotel is located. this was a safe comfortable and breezy way to get some exercise. pretty fun. the next day my wife and i went to the restaurant for breakfast. it was not included but it was just a stroll away and it was set on the marina so we tried it. the view from the restaurant was really nice and the breakfast was surprisingly tasty and reasonable. the odd thing about the restaurant is that from the outside it looks like more of the tiki lounge style; but inside it is sleek and very modern-looking. we have now stayed at both humphrey is and at the best western plus island palms hotel which is almost next door. there was something that gave me the impression that the two properties share ownership but im not sure. i think i would have to give the edge to the island palms because the building we stayed at there was newer and brighter with a nice view of the marina. i believe you can get a marina view room at humphrey is as well but most of the rooms are not oriented that way. overall i liked the atmosphere of island palms better although humphrey is has the nicer pool area. if youre interested in staying at shelter island i would definitely study both hotel is websites and compare rooms and rates.',happy
id21119,' stayed here with a colleague while at a convention. staff extremely friendly and knowledgeable about the city. free wifi was also nice. rooms were clean and very comfortable. a great place to stay in the city center.',happy
id21120,' got a room with absolutely no view but it was perfectly clean and so was the shared bathrooms and the rest of the hotel. perfect location and great value for the money. we would stay there again..',happy
id21121,' we stayed here for four nights over the memorial day weekend. check in staff very helpful and managed an early check in for us. room was spacious very clean and with a large comfortable bed. ideally sited as only a five minute walk to the hollywood and highland complex and the madness that is hollywood boulevard. breakfast was more than adequate although the dining room did get very busy. (tip- if the dining room looks full go through the doors to the pool at the far end- there are a couple of tables on the right hand side through the door which we always found were empty and cooler than the dining room). better than expected for a holiday inn express.',happy
id21122,' i spent there six nights in december. this hotel has a fantastic location just a short distance from a seaside with a magnificent view over san franciso brigde and alcatraz - mins walk to the famous pier -- or - mins walk to that tram first stop. and its situated in the picturesue fishermans wharf with a lot of fantastic seafood shops and restaurants. try to find some time and go for the best hot chocolate with the best view in the world - ghirardelli! my sons loved these chocolates as souvenir gifts when i brought them some home. hotel is very average elderly used and with the slow staff. i was supposed to stay in another marriott just a few blocks further and it is much better - some members of our group stayed there so i have comparison. one final note about san francisco. there is no shops with toys which is a real nighthmare discovery for mum-in-business-trip-intstead -being -present-in-nativity-school -show ! it took me a day to find it out! so better buy straight these delicious chocolates there instead of toys. itself sanfran is spectacular but everybody knows it. next time i have to stayhowever in another hotel definietely!',not_happy
id21123,' very central location in san francisco. generally clean hotel. too noisy at night though. double glazing didnt seem very effective at all. take ear plugs! would try a different hotel another time.',not_happy
id21124,' just returned from a - night stay at the w boston. standard room...very clean. nice view. hotel centrally located. service is excellent. the bathroom wall is very weird though. not enough to make me avoid the hotel but really it is weird. you literally can see everything when the bathroom light is on. id take that into consideration depending on who you are traveling with. car service to destinations within - miles is a great plus.',happy
id21125,' stayed twice on this trip and good value. reception was welcoming and staff helpful. the room was reasonable size clean and - beds with tv. breakfast was good would stay again',happy
id21126,' we chose this hotel because of location. the first thing we noticed is the building and grounds are a mess--shabby is too good a word. the smells in the hallways and in our room were nasty. our bathroom stunk and had cracking tile and just looked very old. we had to unplug the tv to plug in the coffee maker. an electric outlet was hanging out of the wall. there were small random holes in the walls. the smoke detector didnt work. (i tried to close the open door covering the battery and the battery simply fell out.) the windows in the breakfast room looked like they hadnt been washed in a long time. the staff didnt do a good job of cleaning up the breakfast area--the tables and floor had crumbs on them long after breakfast was over. the food was awful. worst they didnt clean or make up our room two days in a row in spite of promising to do it the second day. on another day (we stayed a week) i had to go find the cleaning people and get them to make up our room. we had to empty our own trash and go get our own towels from the office. they kept saying we were weekly guests and they dont normally clean weekly guests rooms every day. however we were paying full rate-not weekly rate. i kept pointing that out and they kept saying we were weekly. i asked what weekly rate was and the desk clerk quoted a figure half what we were paying!',not_happy
id21127,' this hotel is in a great location next to rockefeller center -th avenue and a - minute walk to times square. just stayed there for a long weekend with my wife and was not disappointed at all. the rooms are nice size very clean with a newer bathroom. the bathroom is rather small but very functional. the rooms could be more sound proof. we heard the alarm in the room next door go off every morning. the staff was very friendly and they have a nice area on the -th floor with a restaurant and outside terrace. would definitely stay there again as the rate was very competative with other hotels in the area.',happy
id21128,' we were in for the at&t american cup and booked this because it was close to madison square garden. arrived a little early and got a room right away. front desk was always nice and answered any questions we had. the rooms were a little small but probably the cleanest hotel we ever stayed in! was close two subway stops which was nice too. the continental breakfast was great and healthy. i would defiantly stay with this hotel again if we travel back to ny.',happy
id21129,' we stayed in a pool suite that was really nice and spacious with two adults and a - year old. although the name suggest the room is next to the pool you actually have to walk down a stairs first. but the pool was really close. the room has a very nice king bed and a very nice bathroom. wifi is free. the hotel location is good for the museums that are at walking distance. parking comes at a price. the only real option is valet at usd -- per day. this is well communicated by the hotel website. we had breakfast in the hotel restaurant and that was very nice. the same applies for the room service we had ordered. staff were attentive and helped us quickly with all our questions. the hotel comes at a price. however we felt that it was worth it. please note that the internet reservation system from the hotel automatically adds usd -- per night to your rate for a minor whereas kids are supposed to stay free. an e-mail to the hotel is reservations solved the issue quite rapidly.',happy
id21130,' i stayed at this property with my wife & -- yo daughter for - night on -nd oct ---- whilst visiting seaworld. we booked the room via hotwire @ $-- & got a clean modern room with two double beds internet & breakfast included...what a great deal! nice firm matresses without lumps & not a bug in sight. fast & free internet. quiet & effective a-c. heaps of hot water with good pressure. great breakfast selections for all age groups & heaps of it. ladies on front desk were very helpful allowing us to check-in early & even went to the trouble to print me a document that i needed from my private email account. parking was an extra $-.-- which wasnt expected & there seemed to be plenty of free spaces available on the street out front when we got back from dinner at -pm. this may not always be the case given that there are other hotels in the street & we seemed to be in town during a quiet period. our visit to seaworld was like attending a private function no queues for any attractions at all...great! even parking there was $-- additional to the entry ticket. this hotel is in a central location if you have a car and it is close to old town where there were some great value traditional restaurants with entertainment. old town was also a good starting point for the san diego trolley bus tour this tour went for - hours & is a great way to see san diego if youre short of time. we are visiting the usa from australia for - weeks & have stayed in other hotels costing twice as much that dont come close to this one. good job guys!',happy
id21131,' this was the second hawthorn inn we stayed at and we are done with this property and the brand as a whole. thankfully hyatt gold passport has ended its affiliation with this brand because all the points in the world arent worth putting up with shoddy rundown chains like hawthorn! the room was dark dank dingy and dated. the breakfast was good but not good enough to salvage the stay.',not_happy
id21132,' my family and i stayed here for - nites in june. i have nothing but positive things to say about the hotel. being a boutique hotel with a limited number of guests to accomodate you get to know the staff on a first named basis and you just get treated like royalty. everyone from the front desk the bellman the concierge and the people in the restaurant were very professional polite and engaging. it made for a perfect vacation spot.',happy
id21133,' the clift is much more style over substance. amazing service from all but the rooms are old san fran rooms with good paint and decor. great in room products. great service (worth repeating). but. $-- to park overnight. that is nuts.',happy
id21134,' i visited the chestnut hill hotel for a small training meeting. knowing it was in philly i expected a city but its in actually in a nice cobblestoned neighborhood like - miles from the turnpike with tons of shops restaurants etc within blocks. there is a farmers market next door with crafts food and other fun stuff. value items: free parking wireless internet and continental bf. rates were vg esp for the proximity to the city. colleauges in the meeting seemed to have different room designs than i but mine seemed to be brand new with an lcd tv. apparently there are museums a big arboretum and a park with tons of hiking & stuff nearby... which i didnt get to see but ill definitely return.',happy
id21135,' we found great rates on this hotel on expedia -- much better than on the hotel is website -- and after reading the reviews here booked immediately. we booked a premier king room which was advertised to have a king bed and separate seating area. after our easy check-in we ascended to our room via one of two older narrow elevators. the room had a walk-in closet on the right including iron and ironing board and plenty of room for luggage. the bathroom was on the left and was the size that one might expect on a cruise chip. it did have a full tub toilet sink mirror and telephone. the towel rack was in the shower area so you had to move your towels when you wanted to take a shower. the shower was easy to use and the bathroom was generally in good repair. the sink was a little slow to drain if you were shaving or had the water running for awhile. there was a nicely made king bed on the left with six pillows comfortable sheets and night tables with desk lamps on either side. to the right there was a flatscreen tv on top of a dresser and a large desk with single chair to the left of the tv. left of the desk was a small wing that may have been the advertised sitting area at one time. however it contained a large cabinet topped with a marble-granite type substance which had a single cup coffee maker on it and inside the cabinet was a refrigerator. since there were just two of us and we werent planning on doing any entertaining the room was just fine. i assume the desk could have counted as the sitting area but that seems to be a standard fixture in most hotels. the hotel has many features that we didnt take advantage of including: valet parking (very expensive) lounge w-computer access meeting rooms restaurant w----hour room service luggage room bellman services ice soda and snack machines. one facility we wanted to use was the fitness center however the front desk gave us passes to the gym across the street since the fitness center only had one working machine. there was some confusion with the passes but it worked out. we drove down and i refused to pay $---night for valet parking so for the weekend i was able to park on the street. during the week there were more stringent parking rules so i would find a cheaper garage for during the day and could use the street for overnight as long as i moved my car by nine. the best part of staying here is the neighborhood. there is a bus stop maybe a block down and the metro is less than half of a mile away. there is a ---hour drug store across the street as well as another near the metro. there is a little buffet restaurant for a quick breakfast or lunch. there are restaurants of every kind withing walking ditance along with coffee and tea houses bars wine bars and lounges. there are also books stores in the area that are local hangouts.',happy
id21136,' outstanding service -- lovely room with comfortable beds -- easy access to transportation -- everyone who works here was very friendly and helpful.',happy
id21137,' i have actually stayed at this property before. i was a guest a few months prior to my stay last night in which i booked a week online while i was looking for a new apartment. that stay was much more enjoyable though the beds are not very comfy. i stayed due to the location and the cheap price at $-- less tax a night. plus laundry and a kitchenette is more homey then standard hotels. last night upon check in my boyfriend and i were checked into a dirty room the bed was messed and there were empty shoe boxes strewn about. i called thd front desk and he said come down and he would switch us rooms. exhausted from a tiring day we finally checked into a clean room. the room was okay but not one of the nicer ones. the next day a maid asked us if we were checking out and we had talked of extending our reservation. the front desk clerk called and we were given until -pm. we decided not to stay another night and packed up our clothes. i even washed the dishes we dirtied! the phone rang and we decided since we were on our way out not to answer it. within seconds there was a pounding on the door and a mans voice shouted maintence! open the door or we are coming in! my boyfriend was in the motion of and did so before the man even finished that sentance. with bags in hand and startled. i commented on how inappropriate his loud knock was and that it was unneccessary that he had been so bouncer about us. he said just doing what i am told . i asked him the name of his supervisor and he said monica. i told him i was going to speak to her about the situation. and he said that she would actually like to speak to me! so i went to the front desk and asked what the situation was and why it was neccessary to come at us with such force and rudeness when we were already about to walk out the door just before all this had occured. i told her i was a guest and was not being treated very kind and found it to be very disrespectful. she then told me i was no longer a guest and to leave the property. i was very appauld. i told her i was a repeat customer and that i have never been treated so poor at a hotel. i told her i would take my business elsewhere and she told me not to come back!! i will never spend my money at this establishment again. i do not recommend this place to anyone who has any sanity or dignity. the manager is rude and has a lack of respect for the most important part of a business. the customer. treating me like i was a criminal rather than a paying guest made me glad we decided not to extend our stay there. i will never stay at the inn at queen anne again. there are other quaint and better staffed getaway places to check into.',not_happy
id21138,' i am sitting writing this review from room ---- at the affinia dumont in nyc. this hotel lived up to all of our expectations. the murray hill area of the city is great for for the many highly rated neighborhood restraunts and the subway station (--rd street on the green line) is only - short blocks away. the staff is great and super friendly. i couldnt recommend this hotel any more highly as for the value received for my dollar. on top of an awesome view and the great staff the room was very nicely appointed. well certainly be staying there during our next stay in nyc. i have included some pictures including a series of pics that represent a panaroma of the view from our room.',happy
id21139,' stayed at this property....not at all as promised; wireless is not in room only in lobby; free breakfast does not include coffee--you have to pay -- cents in the lobby; bathroom shower was poorly maintained; no place to hang clothes on the wall--when i complained they put up a coat rack not a rack where you can use a hanger; lobby and hallways reeked of cigarette smoke; lobby was remodeled but hallways had either poorly laid tile on the first floor or badly stained carpeting on the second floor; tv had xxx-rated hard core porn showing free on channel - right where you expect a local channel to be--no warning. phones in rooms do not allow outgoing calls; must use phone in lobby. my room was not cleaned the first day and i was informed that it was my fault as i didnt expressly request my room be cleaned (isnt it usually the other way around--the default is to clean it?). this property should be rated no stars......',not_happy
id21140,' stayed for - nights from sept -- and enjoyed our visit. our room on the --st floor and was spacious and very comfortable. it had views of the city bay and space needle. we had booked through hotwire and found it did not affect how we were treated as guests in fact everyone was very nice and accomodating. the elevators were always fast even with a conference happening during or stay. we cannot comment on the hotel restaurant but did eat at hana sushi (excellent) serious pie (great tasting pizza) and lowells ( pike place - great breakfasts with an awesome view). id definitely stay again next seattle trip.',happy
id21141,' we stayed for - nightsthey first gave us a a horrible room ...no curtains or glass in the bathroom. just like taking a shower in the jungle with only a whole in the floor. we booked the room - month before....--rd floor- they moved us to a normal room very small too on the -th floorand told us that it was a room for people with a handycap .normal shower but the water went to the bedroom...a nightmare!!!!!the tecnichnician came and had to change something.and this in the middle of the night after a flight from europe!! there is always a mess in the morning to have breakfast....the cocktails were ok this is the only thing.....but there are so many nice pubs and bars that you do not need to stay in the hotel. but the hall is very small.and the wardrobe tiny...we had to leave our things into the suitcase.and the surrounding of the hotel are awful! we were afraid to walk around.it is not at all times square it is just near a big bus station.i have been in nyc many times but i would never go back there!!!',not_happy
id21142,' im an avid marriott customer so i surprised myself when i decided to book my fiance is birthday weekend at the grand hyatt in dc; but im so glad i did. the hotel is centrally located; within walking distance to chinatown the convention center the verizon center and many smithsonian museums. on top of the area conveniences the hotel offers a plethora of amenities - an amazing gym with a pool stores (starbucks-mmmmm!) and some cool restaurant options. so let me share our experience there. upon check-in bryan the front desk representative was very upbeat and service oriented. he noticed that it was my fiance is birthday and offered up a complimentary room upgrade. we were elated and surprised when he also gave us access to the concierge level (which is on the top floor and has a flat screen tv snacks and beverages throughout the day). our room was beautiful and very spacious. it overlooked the atrium located inside the hotel. it was a one bedroom suite with a seating area. it was perfect - with -- tv is in both rooms a spacious bathroom and a very comfortable king sized bed. later that evening room service knocked on our door with champagne and gourmet chocolate covered strawberries (dark chocolate white chocolate and one covered in nuts) to celebrate my fiance is big day. how thoughtful! the next morning we woke up late missing breakfast by -- minutes. i called down to room service and asked if theyd be willing to make and exception and accept our breakfast order. without hesitation they did and had a piping hot break-feast set up in our room within -- minutes. the food was delicious! it was fresh - they were even able to grant my request for organic eggs! im so glad we choose the hyatt. im definitely going to consider them for future travel arrangements. great job hyatt! and a special thanks to bryan management and the room service team for making our stay flawless. thank you!',happy
id21143,' this was my first stay at a drury so i was surprised at the level of service. it was mother’s day weekend and all of the staff wished us a happy mother’s day. throughout the hotel staff greeted us in passing a nice touch. i am not exactly a morning person so when the chipper young lady greeted us at our breakfast table i wasn’t prepared for her friendliness and welcoming greeting to charlotte. she chatted just a tad bit too long for so early in the morning – just saying. the evening snack and beverage can easily be a small meal if you are tired and want to stay in. if you haven’t stayed in a drury i recommend trying them. i will definitely book again. a lot of service and amenities for your dollar. and a nice shopping mall withing walking distance.',happy
id21144,' went to the ritz boston common for my mom is --th. everything was taken care of (flowers & card) before we arrived. we had one club room and one club luxury suite on the --th floor which adjoined in a private enclave in the hall. the rooms were very clean and well kept. our view faced the financial district and was a respectable view considering the density of buildings in the area. staying on the club level is key breakfast alone is worth the extra money. all the staff in the club lounge were friendly and helpful and the iced tea was literally the best ive ever had. overall our four nights at the ritz went perfectly. i have stayed at the ritz on arlington in boston and this one is better. it is clearly a business traveler is hotel but was aptly conducive to leisure travel like ours. the location is unbeatable with quick access to the t and all of downtown. kristen who seemed to work everywhere (downstairs & club lounge) was one of the friendliest and most helpful members of this ritz staff definitely an asset to the hotel. as a discriminating traveler i do not hesitate to give this location a five star rating.',happy
id21145,' i stayed in this hotel overnight during memorial day and it was a lovely hotel! very nice rooms and the staff was very helpful and it was convenient to downtown dc. i highly recommend it.',happy
id21146,' just back from a few days in new york and we stayed in the new yorker. a little concerned before we went after reading the reviews but i have to say it was excellent. we got very good rates at ---- hotels. upon check in the very pleasant receptionist upgraded us to a suite and it really was lovely. spacious and quiet! the location is great and the diner was good for a quick bite. only downside was that check in and check out at reception was very slow due to the high level of business. would definately go back!',happy
id21147,' we stayed in boston for a conference and some sightseeing and the westin boston waterfront is well-situated for either. it is attached to the conference center which is an added bonus. it is also close to a t stop making it convenient to get around to main attractions in boston as well as logan airport. the hotel itself is quite large and bustling but the staff were helpful. our room was large clean and nicely furnished. the bathroom was great and well-stocked with toiletries. the bed was comfortable and we slept well each night. for the location and the time of year the price we paid was reasonable. we ate in the main restaurant once and found the food to be good though the portions were small. overall we had an enjoyable stay and would return.',happy
id21148,' the hotel is conveniently located and yet it is peaceful and quiet on the street. room decor is soothing light and airy. the staff is very helpful. poolside is small but all you need in an inner city hotel. i did not get tothe gym but it looks like it has all you need. the restaurant was wonderful and the bar area was a really pleasant place to be.',happy
id21149,' we stayed at this hotel with my husband and - kids from may --may --. i have been here before and i love it. the hotel is very accommodating to kids with kid suites and hot breakfast every morning. they offer great discounted tickets cheapest ones i found. during our stay we visited sea world and to avoid paying parking we took the hotel shuttle. the driver was very friendly and he picked us up on time. the staff was very helpful when i called to ask about local restaurants and they even gave me a flyer for a free appetizer at el coyote in old town san diego. i dont have any complains about this hotel and the only reason i wont give it a perfect score is because there were minor things that were over looked. the shower know in my room was broken so some one had to come fix it at --pm! again he was very friendly and took care of it right away but i think that should have been done before we were placed in the room. i would recommend this hotel my kids enjoyed the pool and jacuzzi and sea world is on - miles away!',happy
id21150,' the hotel was clean and staff was friendly. there was a breakfast every morning. my husband loved that there was an in & out burger right next door. we a block away from hollywood blvd. my only neg comment is they do not have a washer & dryer. overall great place.',happy
id21151,' we spent - nights in plaza athenee and we selected this hotel mainly for its location and because we thought we would need to be spoiled after a long voyage by plane. our choice was good because indeed you couldnt be in a better spot. the hotel lies in a small street between central park and madison avenue and lexington avenue. the area is calm and central park is as it were your backgarden . staff at the hotel are absolutely top! they are kind and very helpful but yet not distant if you want to have a chat. our favorite was peter who served us breakfast and with whom we had plenty of interesting conversations. breakfast by the way is superb and so is high tea which is served every afternoon. room service and housekeeping work really well. we had to ask for extra wash cloths and also for a new hair dryer. the moment you put don the phone they are already there with what was requested. true - this is an expensive hotel and youcould probably get good service for less. another downside was our check-in. they told us three times with an interval of an hour each that the guest occupying the room had just left and so the room wasnt ready. when i complained about being told this for three times they were very accomodating in offering us free drinks at the bar. but still i think this shouldnt happen or at least they should be honest from the start. i also think they didnt have as many rooms as normal because almost half of the hotel was undergoing renovations. however we had no disturbance from that. another downside was that upon leaving they blocked quite a large amount on my credit card as some kind of warranty. i didnt like this one bit because i only realized it when checking in to my next hotel. they should mention this in advance and im certainly going to get back to them on account of this. now how to conclude. in spite of the negative points i would return to this hotel because of the atmosphere service and location.',happy
id21152,' last four nights of our usa roadtrip and undoubtedly one of the best hotels we have ever used. the c. plaza in beverley hills has everything you need from a hotel in a big city. right from check in which was efficient pleasant and courteous we had absolutely zero complaints. we were upgraded to a club level suite (we are platinum priority club members) which overlooked downtown and the hollywood sign which was a stunning view. the rooms are fine equipped with everything and big enough. the hotel has a large car park adjoining which is useful and manned -- hours for peace of mind. within five minutes walk along beverley drive there is an abundance of restaurants including italian chinese thai etc. all reasonably priced with plenty of choice. the hotel in general whilst large has a lovely feel and ambience which makes it feel very relaxed. we found every member of staff from restaurant bar car park and reception to be incredibly helpful and pleasant. we would ---% recommend this hotel.',happy
id21153,' we had a great time in new york! this was our first time to the big apple what an incredible city! so much to do so little time. we were supposed to have a week in new york but unfortunately we were hit with some incredibly poor luck... we arrived on august -- august --rd we were standing in line for our letterman tickets and found out the east coast just experienced an earthquake which was apparently felt in new york city (we never felt a thing). upon returning to the sofitel (after the letterman show) we found out that hurricane irene was bearing down on the east coast and a significant threat to the north east coast and new york city! i re-booked our flights to leave a day before the storm was to arrive. so we had to leave -.- days earlier than intended. i prepaid for this entire trip via expedia i hope between the sofitel and expedia they will reimburse me for the - nights we were unable to stay. our entire stay at the sofitel was nothing but positive! our reservation was for a queen room on an upper floor (--th floor +) when we checked in we were pleasantly surprised to hear that we had been upgraded from a queen to a king room but since we had checked in late there wasnt a king available on an upper floor. we were checked into a room on the --th floor and advised we would be moved to a higher floor the following day. when we arrived to our room there was classical music playing we also had received the daily turn down service. there was also a couple tasty french pastries and high end bottled water. the room was very clean and quiet. the beds and pillows were comfortable. the tv was hd and the clock-radio was bose. the soap shampoo and conditioner were of high quality. complimentary robe and slippers. my only complaint is i would have liked more light in the bathroom. the following day we packed our bags and the bellman moved them to our new king room on a higher floor (--rd floor) while we were out enjoying new york. the entire staff at the sofitel were very friendly greeting us with smiles and bonjour bonsoir each time we went through the lobby. the location was perfect close enough to times square but far away enough to be out of the chaos. truly enjoyed our stay and would highly recommend the sofitel if it is in your price range. if you are in new york for vacation check out the new york pass... depending on what you are interested in you could potentially save you a significant amount of money. i would also suggest the hop-on-hop off bus tours however i would not use city sights ny but rather the gray line. with the new york pass you get a free - hour cruise around manhattan you get the best views of the statue of liberty. times square obviously a definite must-see... the pulse of manhattan. empire state building... get there early we got there when it first opened and did not have to wait in any long lines and it was not very busy at up at the observatory. brooklyn bridge... walk across it only takes -- minutes and you get some fantastic views and photo opportunities. central park... grab a sandwich at one of the nearby delis go into the park to enjoy this magnificent park. there is so much else to see but that should get you started. enjoy!',happy
id21154,' just completed - night stay at this hotel. the room was well laid out to accomodate - adults and two teenagers (separate room with comfortable pull out bed). provided privacy for both when required yet open and spacious for full family gathering. nice kitchen full size refridgerator dishwasher and cooking-eating utensiles. standard rate including free breakfast while not great was adequate for quick bite on the way out the door for tourist activities. real gem was the service provided by a wonderful lady that worked the breakfast buffet. the only negative was two elevator rides to room: one from street entrance to lobby and then separate from lobby to room floors. would highly recommend this hotel for families due to value location rooms and service.',happy
id21155,' the worst - hotel nights in my life...crowne plaza in memphis is very very very very noisy. room was at second floor jus in front of a very noisy highway just over parking and just over a very noisy wind tunnel. impossible to sleep ! second night at ---- am a truck emptying was working with more noise under just under room windows ! if you want to sleep you must go in other place.',not_happy
id21156,' pros: great location literally right across the street from the alamo. --- yards from the rivercenter mall and riverwalk. valet parking costs $-- per day. outdoor pool no hottub. continental breakfast is good. comfortable bed. hot showers good water pressure. cons: reception staff is not that knowledgeable. elevator requires your room key to swipe but doesnt work -- percent of the time and you end up waiting - minutes to take the elevator up. room televisions are ok remote controls are antiquated. there is complimentary wireless in the rooms which is ok but the business center downstairs charges - dollars for like -- minutes of internet with a printer. the room shades dont close all the way so if you like a dark room good luck getting to sleep. rooms smell a bit musty. great potential but alot of the little things are overlooked.',not_happy
id21157,' could the rooms be bigger? yes. could their be a small restuarant on site? yes. was the staff most receptive? absolutely. i travel a lot and tend to rate my hotels by the staff first and this staff was overwhelmingly accomodating. they are there to help as much as possible. would be nice to have internet included but their business center was excellent and most accomodating. kb ohio',happy
id21158,' american airlines provided - nights’ accommodation and meal vouchers as compensation for the delayed arrival from chicago and my missing the late night connection to sydney. i was greeted by an impressive lobby and efficient albeit robotic front desk staff. the room with all the wear and tear of an airport hotel showed signs of age including the polished dark wood decor but had comfortable facilities and the north facing view from the seventh floor from century city with the hollywood hills behind to downtown in the distance is great. housekeeping was very efficient and i had a bathrobe within - minutes of request. an excellent breakfast in the daily grill and take out meal in the evening was marred only by a slight memory-attention problem by the kitchen staff who responded promptly when reminded. as on a previous lax stays i opted to go to manhattan beach village on the $- return trolley bus that stops across the road rather than other options of venturing to marina del rey westwood santa monica or beverly hills or downtown. that is much less stressful than renting a car and has all the shopping including department and apple stores and quality shops and even a movie theatre if people want to pass more hours there is not much more needed for a lay over. rather than purchasing a bottle of water for $- from the mini-bar i threw $-.-- into the vending machine next to the ice maker and had several beverage choices. i thought the lobby shop closed a little early and with the daily grill the only in-house food outlet the services are limited for late night arrivals. for my lax over nighter i don’t think i would choose westin over hilton sheraton or marriott but if it is the airline paying i’ll take it again with pleasure!',happy
id21159,' stayed over the weekend of june -- - --. carly checked us in perfectly and gave us an excellent room on the --th floor overlooking the harbor. the room was clean quiet and up to westin is high standard of comfort. but on monday morning the public address system chimed in at -:-- am announcing that the hotel is elevators had failed and that only one passenger elevator and one service elevator were operating on emergency power. at -- am we left the room with luggage and waited -- minutes in the service pantry for an emergency elevator that never came. at around --:-- an announcement was made that the elevators were back in operation and we caught the regular elevator down to check out. check-out could have been handled a lot better under these circumstances. i wasnt expecting a refund although some kind of credit would have been appreciated. but we didnt even get an apology. what the lady said verbatim was other than the elevators how was your stay with us? really! that is like the old joke other than that how was the play mrs. lincoln? service recovery seems to be a lost art in the hospitality business at least in the us. this hotel is management needs to revisit its emergency planning and remember that the check-out experience is the last and best opportunity to make guests feel better about a problem.',not_happy
id21160,' myself and my partner spent - nights here from --th december ---- - --th december ---- and it was an ideal hotel for what we needed. it is located in a perfect location. the empire state building is on the next street and we even had a few of it from our very spacious room. macys is at the end of the street along with a subway station that is very easy to use where ever you wish to go in new york. penn station is only a couple of blocks away as is times square. everything is within walking distance of this hotel. free tea and coffee was provided which was useful and also the free wireless internet access was great. the brakfast in the morning wasnt great and there was always a massive queue but it was a busy time of the year. the breakfast was enough tho to get us through to lunch time and saved us probaby about $-- a day. for the price of the hotel i would definately recommend this hotel to people.',happy
id21161,' my partner and i stayed here for four nights over labor day weekend - what a treat! from the moment we arrived until we left we were greated by our names always being asked how things were going - in short - attentive hyatt staff - without being over the top and invasive. the rooms are small - typical nyc - but very well designed. as a hyatt diamond member we were upgraded to a small suite which gave us ample room to spread out. love the andaz policy of free snacks in the room the nespresso machine made us feel at home and the wine hour in the lobby is a great way to ease into an evening in new york! the breakfast menu rocked - and the hyatt diamond level free breakfast credit covered two extremely filling and tasty breakfasts each morning. the location is great for shopping theatre and exploring new york. the downside - having to leave! already planning our next escape to new york!',happy
id21162,' and we will definitely be back! we love the friendly super clean comfortable atmosphere of this hotel. it is conveniently located to the subway with plenty of stores and restaurants in walking distance. our home away from home :))',happy
id21163,' the gansevoort is amazing from a far but far from amazing. although it is nestled in the trendy meatpacking district the hotel is a little rough around the edges. the staff needs some training in customer service from the concierge to the waitstaff at ono. the staff was not educated on the product they were selling and half the time we ordered a drink with the waitress on the roofdeck she never came back. the rooms are small rooms (typical for new york) the design is hip and you get all the nice touches from italian sheets to italian soaps. that said our room also vibrated so loudly that we ended up takig off the frames from the wall. we spoke to manager about this and she said it was vent. no apologies no let me make it up to you. once again the service was below expectations for a room that is valued at ----night. the restaurant has great food and the hotel has a great concept just needs some polishing! i would stay there again because of the convinience to all the hip restaurants-clubs but not because it was amazing.',happy
id21164,' this is absolutely the best hotel i have ever stayed at. the service is top notch. the rooms are huge and the view was great. i loved it. the location is great to walk to restaurants and different venues. i would definitely stay here again if i come back to the area. this hotel comes highly recommended.',happy
id21165,' my daughter and her softball team stayed here for - nights at the end of july while in a tournament at berliner park. other reviews were accurate...hotel is dated and in need of a remodel. however understandably putting money into this property would be a waste as the real issue is the area. convenient to the highway but in a depressed area. as people have stated many break-ins in the parking lot. the parent of one of our teammates parked two cars from the front door of the hotel and the vehicle next to him had the window smashed in overnight. the hotel has a sign posted to not leave valuables in the vehicle but they should verbally be telling people upon check-in. as we had booked our team rooms in advance we were not able to switch at the last minute but thanks to trip advisor i was aware of the break-in issue and warned our team of this. we all removed valuables phone chargers etc. to make our vehicles less appealing to thieves and were lucky. we did have one incident....one parent parked on arrival next to the white clarion hotel van and came out to find his car had been sideswiped and had white paint all over it. he is pursuing that with the hotel. i have stayed at clarion hotels in the past but this one is a disappointment. pool area was large but had a strong chemical smell and hallways were smoky. breakfast in the shut down restaurant was sort of a last ditch attempt at attracting business. go to tim horton is instead. having now seen the area i would recommend bypassing this exit for a hotel a few miles north nearer the mall. area looked nice and although it was a few miles further from our softball facility and would be more expensive one would have more peace of mind. this hotel doesnt do the clarion name any favors.',not_happy
id21166,' we stayed in one of the suites and the room was amazing. we found the staff really helpful and we thought the location was excellent. we had a great stay and it made our trip to nyc even more enjoyable.',happy
id21167,' my --yr old daughter and arrived here and were a little worried after previous reviews but our experience was great. we arrived at newark aiirport we got a cab but dont it costs a lot $-- as you have to pay all the tolls. we got supershuttle back and they were excellent so book before you go. on arrival at the hotel we were helped out of the car and our bags were wisked away and they arrived in our lovely room about --seconds after we got there! room was large(had- double beds) small but functional bathroomand good tv. it also had a filter coffee machine which was fab. ny is very friendly all locals extreemly cheerful and helpful.we went to top of the rock which is excellent but go early(we liked it better than the empire state) we did emp state on a night time and queued for -hrs plus even though wed pre bookedbut had to go. did harbour trip tp liberty island excellent book online (from pier -- or --) very busy if you try to go from brooklyn bridge end. went to ground zero was very moving(nice cafe next door to museum looks a dump but v friendly and food good and v reasonable did central park by rickshaw was really lovely but do barter with them as they will reduce the price.macy is well worth a look too for shopping. we went to see billy elliott on broadway was the best production i have seen.really weird hearing an american try to do a geordie accent! the hotel is a great base the waldorf estoria is behind it and in comparison the waldorf looks tatty.the hotel is about ---- mins from tmes square but an easy walk to most things ---yds from central station which is well worth a look and about the same distance from the chrysler building.i thought this hotel was excellent value for money ask for a high room i think they#re better we got a superior room and it was excellent(i only booked a srandard room) we were there - nights and really didnt want to come home!!',happy
id21168,' we chose to stay in a modern well located hotel in new york. first of all the web site of the yotel is presenting this hotel in a way that gives you the filling that all the spaces shown are for the guests of this hotel. that is wrong. it was thursday about --:-- when i decided with my wife to go down to the terrace for a quick drink. we went down there was a party going on on the -rth floor the place was packed with people living outside of the hotel. we try to find a place to sit outside which was not easy to find when we finally found one a waiter of the hotel said to us you cannoy seat hear this space is reserved for the party.. what the hell!! iam i staying in this hotel or not? that was it? i will tell you everything that are not right. pay attention. -. you pay only to stay in a tiny rooms. ...motel style -. no privacy in the room toilet has no door only a certain separates you from the toilet. imagine smells sounds...funny a. -. no toilet brush available. -. no place to put your clothes bags etc. the room is okay if you travel alone for just a day. motel style.. -. when someone close the door on the floor you hear it no good sound insulation -. the aircondition is like a huge blower that never stops and has no options to reduce the fan speed or sound. -. -th floor is a disco too loud sound you are about to go out for a dinner and your forved to pass from a floor full people. you fill like the motel starts from the -th floor and up. -. breakfast muffing coffee had it only for the first day of our staywe chose to pay to eat outside paying for another -- dollar every morning fora decent breakfast. breakfast at the yotel too expensive. -. cleaning the tiny room average clean. motel like... --. the location is great.... thats is well mentioned. sorry about my english hope you enjoy your staying in the beautifull new york.',not_happy
id21169,' my wife and i stayed at this hotel for - nights(june ---june -- room ---). it was our --th anniversary trip. my bad hotel choice ruined the trip. you need to have raid roach killer to stay at this hotel. we had to kill - roaches during our stay there. my wife even found a roach crawing on the wall of dinning room. after - nights we asked a staff to change rooms but the staff refused to do that. he said they couldnt change rooms because all the rooms there were full. one of the staffs came up to our room with raid and he killed a roach crawling around refrigerator. i have expriences to stay in tens of american hotels but this is my first time to find roaches in hotel room. the room condition was motel grade. the room has a moldy smell. it was noisy because of nearby highway. free parking free wifi and free breakfast are good deals. but i recommend you to spend some more dollars to present a good memory to your family.',not_happy
id21170,' stayed at hotel max with my girlfriend for two nights in mid july. i have stayed at two other downtown seattle hotels before and this by far was the most disappointing room we have had. i had read reviews on here prior to staying and knew i was going to get a small room. check in was smooth and the staff was always helpful. the elevators here are tiny and narrow. maybe can hold - people at most. the room again was very very small. bathroom and shower are in two different rooms which wasnt much of an issue at all. my biggest gripe was with the air conditioner unit which was very very loud. they only time i didnt mind it was the second night as it drowned out all the noise from the outside which could be expected since it was a friday night and we were on the second floor facing the street. the bar connected to the hotel had a fantastic happy hour with great prices that went somewhat late. i had been meaning to check out this hotel and i am glad i did but i dont see myself staying here again. i secured this room via last minute travel so i didnt have to pay the full rate but if you dont have that option i would go to the sheraton or pan pacific instead.',not_happy
id21171,' i had read some of the more unpleasant reviews of the wellington and considered changing my reservation. i was glad i didnt. we stayed three nights for the ny marathon and enjoyed our stay. the bellmen and front desk staff were very helpful and the room was small but very clean. you cant beat the location! the hotel was full with marathon guests but it was very quiet. i always bring earplugs for the traffic noise in ny but even without them it was quiet. we had a great time and the carnegie deli across the street has the best cheesecake in new york!',happy
id21172,' warning - this hotel is not open yet! we were able to reserve a room for ------- with holiday inn but have since been informed it is not open. the hotel worked with us and found alternate accomodations - some distance away... staff was very helpful but call to confirm theyre open!',not_happy
id21173,' my wife and i spent - days over christmas and new year’s at hotel elysee. it was our honeymoon and we were treated like royalty – from the porters the concierge through to the hostesses in the lobby - lounge area the service was personal and truly impeccable. after - nights the elysee really began to feel like our -nd home. the hotel is quiet comfortable and “old-fashioned” in a good way. with its close proximity to -th ave & rockefeller park street central park etc the location could hardly be better. our room was very spacious – enormous by new york standards – with a bath & shower separate reception - cupboard and storage area and a large balcony. breakfasts are not extravagant but more than adequate – a buffet consisting of fruit salad yoghurt cereals eggs bagels and juice-tea-coffee. i was initially sceptical about their evening wine receptions but those actually turned out to be really pleasant with reasonable wines and great cheese and olive platters; a great pre-dinner reprieve after a long day of sightseeing and shopping. our biggest gripe was perhaps the fact that all the floors are serviced by one elevator only; however it was only during the busy morning periods that we experienced the lift slow and congested. all in all we had a fantastic time at this hotel and we would highly recommend this hotel to anyone looking for a calm and relaxing mid-town location. provided that the high levels of service are maintained we will most certainly be back.',happy
id21174,' i live about -- miles south of west los angeles. as i had appointments two days in a row in the area i decided to spend the night at the holiday inn express off of santa monica boulevard. the hotel is fine (although my room did not have a closet to hang clothes odd). i agree with the breakfast reviews and yes ask for a room away from the freeway. i had room ---. i woulld also suggest you stay off of the second floor as the breakfast area is located here. it is outside under a tent so i would think noise could carry. they have a fan setting in the room plus i always bring my white noise machine. i slept fine. the front desk clerk was very helpful. now about the area... -) i could not figure out how to get into the hotel. literally you have to turn on a street called beloit that looks like the freeway entrance to the --- and make a quick right into the hotel. they told me they were going to charge $- for parking per night but when i checked out it was not on my bill. -) yes there are restaurants a - --- and a subway within walking distance but there are lots of homeless people. did i feel it was dangerous? no but it was creepy. -) the traffic was horrific in west los angeles (wilshire santa monica blvd). the nearby freeway location is actually good as it can take you more than -- minutes to drive two miles to the ---. also if you want to go into beverly hills or westwood (ucla) to eat you will constantly be looking for parking and shelling out lots of money for it. in two days i spent $-- to park in three different locations. -) so in summary the hotel was fine for where it was located. it is the city of los angeles that is completely inept in not having any kind of comprehensive public transportation system for its citizens and visiiting tourists.',not_happy
id21175,' first-time dc traveler. hotel was convenient for walking to attractions but there is a subway stop a stone is throw from the front door - very nice (especially on a cold day). desk-clerk was extremely welcoming and very helpful with helping me find my way. plenty of staff around to help you get to the locations you want to see and they inspired confidence in their directions (sometimes desk clerks give me directions and i think that cant possibly be right. ) room was a little smaller than my expectations but it was lovely clean and a great night is sleep. a+ for the heating-cooling system. im usually cold in hotel rooms - no matter how much i turn up the thermostat. but within ten minutes of amping up the heat i was nice and toasty! it was much appreciated since the weather forecasted for my first day of travel fell short.',happy
id21176,' i read some of the negative comments on here before booking my weekend trip to memphis. but i have to say that this is a great hotel. place is clean and staff is friendly. i saw comments on here about the train noise so i requested a room on the back side of the hotel...i think we heard the train maybe twice while here and that was only during the day. i will say that the ac unit is pretty loud. didnt bother my wife and i but if you are a very light sleeper it may bother you. this is your average hampton inn. nothing fancy but it is comfortable and a good value. if you want to pay $----per night to stay downtown and have mints on your pillows than go for it...but this place is a quick -- minute drive from downtown and way cheaper. save your money for all the cool stuff you can do downtown!',not_happy
id21177,' stayed at the crowne plaza a couple of times for business travel. staff was very helpful especially during the american airlines flight cancellations. we had booked the rooms for both trips pre-[aid and both times had to change our plans last minute due to last minute changes. both times they were very understanding and offered to refund us even though the rooms were prepaid and it is not their normal policy. free wireless internet throughout the hotel is a major plus.',happy
id21178,' i had read the reviews before i went so knew was i was in for but it was nothing like was people had said i had a large room the staff couldnt do enough for us the six nites we said there. a real bonus free breakfast every morning!!!!',happy
id21179,' weve been at the night hotel previously with friends for drinks in their lounge. it is a different type of hotel very good for couples - all black & white modern design. the staff is amazing! the front desk service concierge bellmen bartenders etc were all so friendly and helpful. we checked in and went upstairs to our room. we approached the room and the door was slightly ajar. when we knocked and entered we saw a woman (appeared to be a manager) looking around - she was there to approve the cleanliness of the room. she apologized and asked us to wait outside until she gave the room clearance (it was only a minute or two) it was no big deal at all; honestly we were thankful someone is on staff to check on those things! later that night when we returned to the room there was a note and a bottle of chilled champagne as an apology for the inconvenience. we were so surprised!!! this was definitely above & beyond service. also christine who bartends on sunday night is wonderful!!!',happy
id21180,' i stayed at the renaissance stanford court almost weekly for - months. in june i flew my wife in for the weekend and used this hotel as our launch point for exploring sf and marin county. great times. this hotel is on a historic site and just up the hill (albeit a steep steep hill) from union square is shops restaurants and nearby theatres. highly recommended. if you dont want to walk the hill all three cable car lines pass by this hotel. great choice for an extended travel or a quick weekend trip.',happy
id21181,' i went on a business trip and had an excellent stay at the blue sea i have been to many hotels all over the north western and south western united states and only had one stay that was as good as this one. the rooms were nice and clean the beds were comfortable and the shower-bath was huge and clean. i enjoyed sitting out on the balcony and having coffee in the morning as well as relaxing after work in the evening. it has been years since i have been able to go for an evening swim in the ocean (the pool looked nice but i like the sea) also it is close to lots of good places to eat within walking distance and last but certainly not least the staff was very accomodating and frendly and when i had a problem with registering on line (my fault) the magement went out of there way to fix things to my satisfaction and these days that is truely rare. since i stayed there i have made many bookings there for colleagues and they have always returned more than satisfied. when i go to san diego i only stay at best western blue sea and for the price you can not go wrong.',happy
id21182,' the hotel has definatly been let go. you can see signs of aging without repair all over the hotel and rooms. the glass elevator that goes up the outside of the building looks like it hasnt been used in year it even has a large plant placed in front of the door so unless you look carefully you wouldnt even know there was a elevator behind it. we were there for - days and in that time only one of the two remaining elevators worked for the entire time. except for one period where that didnt even work and guest were forced to use the service elevator. the fitness centre was a shambles. most of the equipment either didnt work or was missing bits and pieces. the only part of the stay that made it worth while was the fact that it was close to reliant stadium and the staff were great.',not_happy
id21183,' lenox hotel was a great place to stay. we enjoyed our room but wouldve liked a bigger tub. great location in trendy back bay with easy access to the t at copley station. would definitely stay again.',happy
id21184,' a friend and i stayed in a suite (room --- at $----night) and were horrified by the dirty condition of the room including the foul smell. well it got worse since after staying there we both were diagnosed with scabies! the woman from the hotel i spoke with afterwards by phone would only note that theyve had no problems and that there is no manager or owner i might contact at this time about my complaint since theyre hiring one right now. i would never recommend this hotel to anyone.',not_happy
id21185,' this is simply the best hotel i have ever been to. the service is impeccable. when we arrived the first time the front desk asked if we had been there before we said no and he walked us to the elevators. i requested a high floor and what i got was simply perfect. from the room on the --nd floor we had a gorgeous view of downtown indy including the lucas oil stadium. from the floor near the elevator we had a great view of the canal and white river statepark. i really did not expect this hotel to be as grand as the conrad chicago but far surpasses any of my expectations. even my small request were met with promptness. i had requested a plastic fork and also a cell phone charger (-- deposit). what was also really accomadating is on our next arrival i requested the same room for the amazing views and it was granted.',happy
id21186,' my husband and i make an annual trip to chicago for a meeting and chose to stay at the westin michigan avenue. overall...a great location on michigan avenue but that came with a few issues. we are members of spg and were booked on the awards floor however our room was located directly behind the elevator and the noise of the elevator kept me awake into the night. the rooms themselves were the typical westin heavenly bed and very nice and clean but small. the restaurant in the lobby was nice but a little overpriced. one thing i did notice was the traffic in the lobby during the day. it seemed to be a place that many of the hotel patrons camped out...maybe because the internet access was free down there. overall...it was an okay experience so this year we will be trying another hotel..',happy
id21187,' my extended family meet here once a year. great place for all the kids bar for the parents and golf for the old folks. great activities and beautifully decorated. over the years we have had wonderful memories and look forward to more good times.',happy
id21188,' the hilton garden inn galleria hotel has been host to my company is monthly educational meetings for the past - --- years. these monthly meetings include - nights stay. we keep coming back because of the first class service we receive. the hotel employees are very personable and responsive to all guests. this hotel has a full service restaurant and great tasting food. you will find this hotel to be very clean and well managed. most important this first class service is consistent from month to month. in the past - --- years not one of our employees or meeting attendees has ever made a complaint about this hotel! whether you’re in houston texas for business or personal you will have a great experience at this five star hotel!',happy
id21189,' location location location. upon reading most reviews this is pretty well all i seem to hear about and please dont me wrong the location is amazing. you are basically right in time square a minutes walk from the time square subway hub and a few blocks from nearly every major theater on broadway. within ----- minutes in any direction you have the empire state building -- rock new york library macy is time square bryant park broadway moma and on and on. for whatever extra i paid for the rooms to be right in the heart of the city i made up in the first day for what i would have spent on cabs carting around everywhere. however i find far to few reviews give praise to the hotel itself. the check staff are very friendly and made sure that i secured a room that suited my needs they were even kind enough to upgrade me to a room with a nice view on a higher floor. the rooms were very nice the beds were newer and very comfortable with a series of different pillow types which is appreciated. there was very little street noise or anything that would have interrupted my sleep which can be a rarity among new york hotels. highly highly recommended.',happy
id21190,' my wife and i have not been in nyc for -- years and were not familiar with hotels there. i chose the hotel mela from the internet after reading other tripadvisor reviews. we were not disappointed. the hotel staff is very friendly and extremely helpful. the location is wonderful - - block from times square. we had a room with a king bed. it was very comfortable with modern furniture and a well done bathroom. we had heard horror stories of how small nyc hotel rooms could be but we had more than enough space in the room. i was concerned about the noise factor of staying in a nyc hotel but we never heard any street noise or people in the next rooms. this is a hotel we will definitely use again on a return visit.',happy
id21191,' overall this is a great biz hotel. had really clean and nice rooms. internet was free wifi in the lobby pretty standard. wish there were minibars in room and fridge was a wine bottle cooler. housekeeping excellent. they had live music in the lounge and i ate there the first night. awesome spinach salad which i saved half of in the room fridge for bfast because it had melon wrapped with prosciutto! bar and kitchen staff were very professional and competent. pork chop was very good with a nice sauce. my water in room was free and -$ in vending. standard. my room happened to be next to vending-ice but wasnt disturbed until housekeeping accessed storage closet in same area at -am. the doors seemed to close extra loud which was disturbing after the world series game maybe the dampen ears can be adjusted to close slower but firmly. ac is an in room unit high quality but louder than central. windows dont open which usually forces me to turn off ac to sleep. was cool enough with weather an auxiliary ventilation to sleep. bed was heavenly. pool and hot tub were clean and outdoors. enjoyed them alone since it was in the --s at night. gym was clean and very well equipped. my friends and i walke from the hotel the second night and had a good meal after hour at the hotel which was a good value. didnt use the biz center but it looked great. lobby is nice to hang out in. ill stay here again a third time.',happy
id21192,' we picked this hotel because several family members were staying there for a family funeral and the price was economical. when we checked in we were sent to a room with a large box in the middle of the room and there were no heat controls on the unit. went to the front desk and they changed rooms for us to a room that had trash in the waste baskets and cigarettes in the ashtray. went again to the front desk and he offered to change the room yet again. we declined as we were already late to meet family and asked to have houskeeping clean the room for us. when we got back to the room at about --:-- pm we turned on the heat and the unit was very loud when it came on. we chose to try to ignore it as we were tired. it woke both my wife and me several times during the night. a very restless night with a funeral and a long drive the next day. i would never consider this hotel again and recommend others think before considering it.',not_happy
id21193,' the palace hotel is a great base for a visit san francisco being just a short walk or ride from almost anywhere. we really enjoyed our stay there the place has a sense of character and history presumably being built just after the earthquake. the best part – the ridiculously cheap price! we paid less than --- pounds for three nights through expedia and that was for a slightly upgraded ‘superior’ room. that said best to consider it room only as you would have to be wealthy to use the bar or restaurant. who needs to with all sorts of eating places just outside. the room was not particularly spacious but had two comfortable beds and plenty of storage space in all nicely furnished. we did not notice the deficiencies in housekeeping noted by other reviewers. the only downside was the lack of internet access really --th century. it is said there is a hefty charge for internet in the rooms but no mention in the room guide and the receptionist i talked to denied it existed. there was supposed to be wifi in the reception area but i couldn’t get connected and other people seemed to be having the same trouble. we used the hearst parking centre mentioned elsewhere but it would be better not to have a car at all. the montgomery stop was right outside with vintage streetcars buses etc on the road trams below and bart below that. cable cars only five minutes away although get there early to avoid the queues. in summary a great hotel in a great city.',happy
id21194,' stayed for three nights during an april conference. the location is excellent - right off of the --th st pedestrian mall about - blocks from the convention center. plenty of good restaurants bars and shopping within walking distance. judging from previous reviews some rooms must have been updated and some not. mine had a nice big flat-screen tv granite on literally every counter top (bathroom tv stand even the nightstand) and newer carpet. here are the pros and cons: pros: - excellent location - nice clean updated room - great view - comfortable bed - clean spacious bathroom - good water pressure and heat - friendly staff - very professional and respectful cons: - asked for king bed when i made the reservation but was given a room with two queens. i am sure they would have changed rooms for me but i didnt mind having two queens so i just stayed with the room i was given. overall it was an excellent stay and i would recommend this hotel.',happy
id21195,' to start with a cliche: you get what you pay for with this motel. it is ok and little more but good value. service was friendly and helpful rooms are pretty large wifi is good parking is on-site and cleanliness is not bad (although could be better too). pretty much everything is ancient and rather rundown pillows are solid and very uncomfortable the aircon unusable at night as it is so loud and contrary to the roadside sign outside the hotel there are no coffee-tea facilities in the rooms (although complementary coffee is available in the morning). so a mix of good and not-so-good but that is what you expect for this sort of budget so cant be too critical. just be aware of what youre getting.',not_happy
id21196,' i agree with previous reviewers-this hotel needs a great deal of repairs to make the rooms three star level-mold in bathrooms peeling paper on walls dirty vents in bathrooms the smoking rooms (which they give you if you book with online agencies) are horrific and should be banned as health hazards. elevators dirty too. staff seems to try but the room situation is poor. hallways are pleasant but this hotel needs more housekeepers to keep up with the masses of people there on weekends-beware of many vagrants in the area as well. i am so happy not to have paid full price-i am a wyndham member and this property is appalling to represent that chain. many better places to stay in the area. a shame really because it could be beautiful if the rooms were upgraded-public areas are very nice. houskeeping here deserve kudos for keeping this rooms liveable.',not_happy
id21197,' this hotel is terrible. it is loud despite its location in a quiet neighborhood. the hotel has no air conditioning. (if this were europe i would not be surprised but in the usa this is shocking!) my room did not have a fan either and the night i was there it hit -- in sf; not comfortable. the rooms were dirty and there were hairs (not my own) on the sheets on the bed. bed spreads were stained and disgusting. the shower on the floor of my freshman dorm in college many years ago was probably cleaner than the shower in my room. i would never ever stay here again. dont let the free breakfast woo you either unless you are interested in a stale bagel. and to top it off the front desk staff was not particularly friendly or helpful. only positive is the parking garage (at a fee).',not_happy
id21198,' we stayed at the mediterranean inn for three nights in october and were very pleased with this hotel. beautiful views excellent location clean room - with a nicely equiped kitchenette - and a starbucks in the lobby. best buy in the seattle area if you are looking for a comfortable place to stay and dont need a pool restaurants or conveniance store on location - it is all within a block of the place anyway. we did get a corner room - better views but the stairway cut into the size of our room considerably. we still had plenty of room and with a view but if it is more than two people or with kids it would be a tight fit. able to walk to everything - space needle mono-rail water front etc.',happy
id21199,' we stayed at the liberty hotel for three nights. i loved the location of the hotel -- it was very close to a t stop and minutes on foot from the cute shops of beacon hill as well as boston common and the public garden. there was lots to explore within walking distance. the hotel itself was very unique -- it used to be a prison so there is an interesting historical aspect to the liberty. the lobby is visually impressive with a soaring ceiling and lots of places to sit and people watch. the lobby bar becomes a total scene at night. our room was nice (we didnt have a great view though) and our spacious bathroom had a large soaker tub and a separate shower. we were staying at the liberty for a wedding and received a discounted rate. im not sure if i would pay $--- a night to stay there but for $--- it was a good value for boston. my only complaint is that housekeeping always cleaned the rooms very late in the day. once we came back after lunch and the room still had not been cleaned. i ate at both of the hotel is restaurants clink and scampo for lunch and thought the food was delicious at both.',happy
id21200,' spent - days in san antonio staying on the riverwalk. -- minute walk to the alamo plaza and -- minute walk to the riverwalk cafes. food was well prepared and reasonably priced. staff were always ready to help. i attended an nba game which the staff obtained a ticket for myself and threw in the cost for a taxi fare to the at & t centre and return. i actually obtained this accommmodation through expedia.',happy
id21201,' i am currently staying in the hotel. i am staying here for - weeks with a team from my company. they are staying a full month. the management refused to give me the same rate as they have since i am not staying as long. they are in a suite and i am in a regular room. we will have teams here throughout the next - months and they will be informed not to stay here from the company that books our travel. so in the end it is the hotel is loss.',not_happy
id21202,' a wonderfully cozy place to stay in new york city. we enjoyed how comfortable the suite was and how easy it was to access all the places we wanted to visit while in the city.',happy
id21203,' very great and convenient location. other than that... nothing else about this hotel really impressed me.',not_happy
id21204,' we wanted a hotel close to the port columbus airport for an early morning flight. the location was only -.- miles from the airport and very easy to get to. . it was a beautiful clean updated possibly new hotel. very quiet and spacious rooms. the location was great as you could walk to a mcdonald is wendy is & etc for a quick bite to eat. the continental breakfast was very good the selection had hot or cold breakfast foods with a good selection. it was very fresh and eye appealing. the staff was very friendly and organized. complimentary shuttle service was available to the airport if needed. nice pool and hot tub available. i prepaid on priceline to get even a better rate it worked out great.',happy
id21205,' great experience at the hotel felix! very modern decor super-friendly staff and a convenient location. true the rooms are pretty small but we were not in chicago to hang out in the room. if you plan to spend a lot of time in the room this might not be your place but if you plan to use the room just to shower change clothes and sleep - this hotel will be great for you. our room was very very clean and tastefully decorated. the bed was amazingly comfortable and the room was extremely quiet. the waterfall shower head was a nice surprise. if you prefer to stay at a green hotel this is the place to stay. the hotel felix is located approximately - blocks from n. michigan ave. and the magnificent mile of chicago is famous shopping district. we were a ten minute walk to the water tower place shopping mall the hancock building and numerous other stores and restaurants. we walked to navy pier and it took us about -- minutes but we enjoyed the walk and marveled at the architecture. we were a little nervous about walking back at night but the streets from navypier to hotel felix were well-lit and heavily traveled even at -pm on a monday night. we never felt unsafe. parking was $-- for valet or $-- to self park across the street. both have in and out privileges but we left the car in the lot and walked everywhere. overall we had a fantastic experience and would definitely stay at the hotel felix again. we booked our room through priceline is name your own price and got the --star rated hotel felix for $----night. great bargain!',happy
id21206,' i recently stayed at the st regis and for a hotel of it is status wasnt overly impressed. the good points - the room was spacious and had a nice bathroom with double sinks and a walk-in shower. the bad points - the floor smelt of stale smoke - and this was supposedly a non smoking floor. the breakfast was disgusting with service that veered from disinterested to rude. i asked for eggs well done - they came barely cooked. i sent it back and it came back - slightly better but still soft. perhaps its an american thing but ordering a full cooked breakfast and you have to choose sausage or bacon? room service - an experience! when ordering items from the menu we asked for items lets call them a b and c. they confirmed the order verbally as items a c f we said no we want a b and c. they said b c and d? again we repeated the order. the read it back. and delivered the wrong things. by this time we were resigned to the st. regis doing what it wanted not what the guest wanted. the food arrived and was intensely salty. staff kept calling the second guest my name and were completely unable to grasp that we were two different people with two different surnames. for a hotel that charges on average $---- per night this is completely awful and i simply would urge people to carefully consider what they need from a hotel. no one in the hotel with the exception of one or two people actually listen to what you are asking and this seems to be a trait peculiar to new york. despite its grandeur and the obvious efforts of some of the staff to go a bit further this hotel is by no means as good as it thinks it is.',not_happy
id21207,' over recent years new york hotels have gradually returned to their former price levels making the task of finding a decent hotel ever harder. the qt hotel provides a great boutique style hotel for those who would like contemporary style hotel accomodation on a budget without all the frills one would associate with the major hotels such as the w. at $--- per night for a single room in november we are not talking cheap but considering this hotel is situated in the heart of manhattan in the times square area this was acutally quite good value. the room i had was small but the fixtures were all new and clean plus the bed and bedding were extremely comfortable. it so frustrating to pay say £--- ($---) per night at a supposedly luxury hotel and find you have a cheap bed wth synthetic pillows. the owners of the qt have economised in a lot of areas by providing self-service breakfast (incuded) where you have plastic plates and cutlery. but when it comes to important things like a good bed to sleep on they provide you with the best in comfort. i also like the fact that you get free broadband wireless included. all in all very good value for this area of new york.',happy
id21208,' there are a lot of good things about the hudson and we enjoyed our stay - although the room was small we really didnt need any more space and the beds were really comfy. however a bit more storage would have helped and a fridge for the mini-bar. the only thing i really struggled with was the uber-trendy lighting in the public areas - i dont have great eyesight and found the lack of lighting in the corridoors and the reception area a bit of a challenge.',happy
id21209,' this is a very good place to stay at a reasonable cost for business as well as families no cost parking (in an area that parking is at a premium) free internetclose to excellent restaurants good large size room with very friendly staff from top to bottom. i recommend this hotel to my friends and business associates.',happy
id21210,' i have been looking forward to my stay at the w hotel since feb. when i booked my fabulous suite . i arrived at the hotel today only to find that the hotel staff ran out of non-smoking rooms and stuck us in a smoking suite. given that i have had bronchial infections in the past i was insistent that they accommodate us to what was available until a non-smoking suite opened up. the only option we were offered was to downgrade our room so that the - of us would share - bed or upgrade it even further for a significant fee. it felt like they were looking to crank out couple of more bucks from us. ultimately we were given no choice but to stay in our room and open all the windows to air out the second hand smoke and this has only soured the experience even further. i understand circumstances occur but in the case where the hotel gave away our room they should have made reparations for mishandling our reservations. extremely disappointed travelers beware! ourcheck-in staff did not seem to care and made no effort to help us find another room that is non-smoking.',not_happy
id21211,' we booked through hotwire to stay here during a convention taking place downtown in the convention center. we were walked to the westin park central for the first three nights (along with six other people we personally know - they said seventy total were walked) which is -- miles away from the sheraton and an hour trip from downtown via public transportation half hour by taxi - and they refused to reimburse us for travel costs (although they did refund the costs for one night is stay). we were told initially that we could return to the sheraton for the final three nights when they did have room but they canceled our reservation without authorization from us (they blamed hotwire) and then claimed that only the director of revenue could address our issue. even though she was informed (by email) on saturday of our request and we followed up with a call on monday when she was supposed to be in the office she did not return our call until tuesday morning (by which time we had been to the hotel to try to resolve the issue to no end). if she had called twenty minutes later we would have had to make an extra trip back to the westin to get our luggage. all in all they seemed to have little respect for our time and money possibly because we booked through hotwire. i should say that the hotel itself is nice enough although overpriced. so if youre lucky everything will be fine but if youre unlucky staying here could prove to be a giant hassle.',not_happy
id21212,' very nice valet service was great room was great and we got upgraded when we checked in...',happy
id21213,' we stayed at this location due to it being close to the airport- check in was fast and easy. the front desk staff was friendly and helpful. the room was pleasant and comfortable. we would definitely stay there again.',happy
id21214,' the hotel was in a great location. this is a smaller hotel that gives great service. the staff was always willing to help out look up different locations and print out directions for us at a moments notice. the beds were very comfortable and the rooms were cozy. we always had hot water.',happy
id21215,' an indication of the quality of the hotel and the convience of location is how many san jose area residents use this hotel as a night away from home. the hotel has a certain ambience that is different and in my opinion better than most other hotels. you know that it is going to be different as soon as you have to an the elevator to the subdued lighting of reception desk and lounge. the rooms are not what i would call large but the decor is elegant and it gives you the feeling that you could be in another country. i would recommend getting one of the rooms with a full balcony which adds to the charm and provides a great place to sit and enjoy the view. the beds are comfortable but be careful not to stub a toe or hit a shin on the heavy wooden bedframe. my wife and i cover the frame with the heavy throw quilt (from my past experience) to avoid any painful mishap. we love the way the rooms make use of the anything but traditional lighting and there is a very nice outdoor pool on the -th floor. the hotel has two bars the vbar on the main floor (-rd floor) and cielo on the roof. we love going to the vbar for a drink or two before heading out to dinner and shopping. breakfast at the citrus restaurant is always excellent. speaking of dinner and shopping the valencia is located in the midst of santana row so it is perfect for enjoying the nightlife listening to live music and doing some shopping. in fact if all you are looking for is a hotel to check in and go to sleep you could find cheaper accommodations elsewhere that would meet your needs. but if you what a hotel that is part of an entertaining day and evening i would definitely recomment hotel valencia.',happy
id21216,' i was traveling to dc for a conference and needed an affordable hotel near a metro station in a neighborhood safe for a woman traveling alone. i booked this hotel through hotwire and got a great deal. due to weather issues my flight arrived at --:-- am instead of -:-- pm. when i arrived sans luggage the hotel staff was very friendly and helpful. the desk clerk directed me to a -- hour cvs located just blocks away from the hotel so i could get cosmetics and other toiletries that i would need for the conference the next morning. the neighborhood was very safe and i didnt feel uncomfortable or unsafe walking around at - am. the hotel is conveniently located near mcpherson station (blue & orange line trains) and metro center (orange blue red lines) as well as shopping (macy is h&m etc) and restaurants. you can easily walk to the national mall and the white house is about -- minutes and it is a pretty pleasant walk. there is a park across the street that is nice to relax in and during the week food trucks surround the park with many food options. the rooms were decent sized and clean. it was pretty much your standard hotel room. the housekeeping staff was very friendly and they did their jobs well. i didnt use the tv very much but it was a good sized flat screen and the cable package was far more extensive than --% of the other hotels ive stayed at (showtime tlc food network htv mtv etc were available). the free wifi was also very attractive. they give you a password with your room key and the signal was very good. i also appreciated the recycling bin located in the room. i was most impressed with the hotel staff. due to a massive mix-up by my airline i didnt have my luggage for more than -- hours. the hotel staff took my cell number so they could call me when i was out with updates that they might receive. they also checked in with me to find out if i had heard anything. at one point when the airline told me that the bag should have been delivered while i was out to dinner one of the desk clerks ran upstairs to my room to find out if it had been delivered without their knowledge. i really felt like they cared about me as a person and that alone would make me want to book this property again. as i try to think of some negative things to say about this hotel i honestly cant really think of any major flaws. the doors slam quite easily and i was woken up by one. i accidentally slammed mine a few times as well. the elevator was a big humid and smelled like a swimming pool (the pool is on the roof). i would definitely stay at this property again!',happy
id21217,' great location great staff clean rooms. what else is there to say! would definitely stay there again. the cards with the temperature and the chocolates in the afternoon were a nice touch. also helped us to schedule a private car for transportation to and from the airport at a very reasonable price.',happy
id21218,' the salisbury is in a fantastic location - - mins from -th avenue and the same from central park. so many of new york is attractions are within a short walk. the hotel is fairly basic - dont expect luxury - but the rooms are large comfortable and very clean and our children loved the big flat screen tv. the salisbury is very busy and is packed with families from all over the world - in one elevator ride in the hotel we met families from spain australia usa germany and the uk! it is also great value for money and the breakfast at $- dollars a head for rolls bagels toast cereal etc and fresh coffee is hard to beat so you can spend your cash on sightseeing and shopping instead - dont be put off by the breakfast queue it moves pretty quickly! we stayed on the -th floor at the front and the street noise was quite loud (think sirens horns etc) but we thought it all part of the new york experience and soon got used to it. it is not a problem on upper floors or at the back - vouched for by other members of our family who were staying at the same time as us. because of it is excellent location we often popped back during the day to freshen up cool down or simply to offload some of our shopping. the desk staff were very helpful and we all really enjoyed our stay - we wouldnt hesitate to go back - next time for christmas shopping!',happy
id21219,' room was clean front desk personel superb pool very small and hot tub only held - people breakfast was awsome for being continental only downfall was too far to magnificent mile had too walk too far. and dont take advice from strangers they charge.',happy
id21220,' my daughter - year old granddaughter and i stayed at the crowne plaza from april - to april --. my husband had open heart surgery at cedars sinai and the hotel was very helpful in making us feel comfortable knowing the stressful situation. the staff is fabulous. the only thing i would recommend is that perhaps they get a couple more computers for the guests to use. i will definitely book future reservations with the crowne plaza. thank you all. you made a difficult situation so much better.',happy
id21221,' i check in on the weekend for a night out on the town for my girlfriend is birthday. i requested a quiet room and quiet floor. this was center city charlotte and a supposed four star hotel; it was supposed to be a great experience. at about --:-- pm some very loud folks checked in next door. unbeknownst to me at the time of my booking the hotel rooms are connected by a door that allows sound to travel as if someone is in your room. i called the front desk and asked to have the people moved to another room. ten minutes later i heard a knock next door and the folks left. i assumed they had been moved. boy was i wrong. at about -:-- am fueled by alcohol they returned to their room. they were hooting hollering and creating a ruckus until -:-- am the following morning when they mercifuly went to bed. additionally they were part of a group and were traveling back and forth between rooms. i called the night manager at -:-- and informed him of the problem and he said the only thing he could do was move us; after we had unpacked undressed and settled in for the night. i would not recommend this hotel to anyone for any reason. save your money. it was one of the worst hotel experiences of my life.',not_happy
id21222,' very nice farily new hotel. good location close to plenty of shops and places to eat but..........where is the gym?? the fitness room consisted of three pieces of equipment (bike tread elip) that is all. no free weights or anything else! no towels and no sani wipes : ( so if you could careless about exercising this is the place for you! everything else was really very good!',happy
id21223,' my boyfriend and i stayed here the first week of april during the cherry blossom festival. the hotel was wonderful. we got a free upgrade to a suite and it was one of the nicest rooms ive stayed in. the room was spotless and very private. we never heard a sound except emergency vehicles driving by outside. the only complaint i have about the room was that there was no exhaust fan in the bathroom which made it very steamy in there after showering. everyone downstairs was very helpful giving us directions around town. we had a drink in the bar friday night. it wasnt too crowded and there was a very friendly bartender there. the location of the hotel was great. there were tons of stores and restaurants within walking distance of a few blocks. it was pretty busy when we went out for dinner but it was also expected because it was a weekend and the middle of the cherry blossom festival. (we did find a really nice restaurant and piano bar for dinner that wasnt too crowded.) i would have liked to go to georgetown which is also close by but we ran out of time. the metro was close by as well. we used it pretty often through out the weekend. it was a great weekend trip in dc even with the insane amount of people in town. i would recommend the st. gregory to just about anybody.',happy
id21224,' we chose this hotel for our - nights in nyc based on the good reviews we had read here and it was not a disappointment. we asked for a room on a high floor and whilst not available until our -rd night it was worth waiting for. the room facilities kitchen etc were really good and the front desk very helpful. the bed was huge and really comfortable. the location is very convenient. i would not recommend eating at the barking dog - pretty tasteless breakfast - much better choices nearby. the hotel recommended a very good steak house nearby. we will definately return to this hotel as it exceeded our expectations and was reasonably priced. this was our third trip to ny and we used the hop on hop off grey line bus tour which was good value for getting around the city refamiliariesing ourselves with the city and the tour guides were great fun and very well informed.',happy
id21225,' the hotel is beautiful and clean. the room was quiet and the bed very comfortable. the free hot breakfast free afternoon drinks and appetizers and free popcorn in the lobby was fantastic. my colleague and i paid much less for this hotel than our friends who attended the same conference. justin and front desk staffers went above and beyond to take care of guests. even the cab company they use for guests gave excellent service. everyone who works there seemed to like their jobs and all were helpful friendly and competent.',happy
id21226,' husband and i stayed for one night for a romantic getaway... they knew it was my birthday so they sent up a beautiful tray of brie crackers and a bottle of wine with two glasses!! what a very nice touch. concierge had fabulous recommendations (and directions) for dinner in the north end. it was freezing out but worth the very short walk. our room was pretty super clean but somewhat small. bathroom is super small... but again very clean. pool is also smaller than the picture appears. we did not swim as there were a ton of kids swimming (great for families right next to the new england aquarium!) i had requested a water view but we were put in a room facing the city. sirens somewhat noisy during the night but very brief. beautiful view of the city lights at night. every staff person we came in contact with had a big smile and a hello. service was top notch. will definitely go back but wont do the breakfast buffet again. $-- per person is a little steep for breakfast. overall a beautiful hotel in a great location with a great staff.',happy
id21227,' i met friends in nyc for the weekend. the location of the hotel was ideal walking distance to many of the major sites. the staff was very friendly and helpful. from the valet to the front desk staff and even the housekeeping i was met by individuals who were eager to do what it takes to make my stay a pleasant one. they were very accomodating in getting our rooms close to eachother. just after i checked in i saw a housekeeper in the hallway who approached me and asked if there was anything she could do to make my stay more comfortable. unsolicited offers of service...not something you see often enough these days. i was impressed. they do an hour of wine service in the lobby each evening...another nice touch. i would definitely recommend this hotel to anyone wanting to stay in the times square region on nyc.',happy
id21228,' i had really nice time and no problems at this hotel.',happy
id21229,' such a lively atmosphere staff were extremely friendly and helpful very clean room such an amazing location was minutes away from everything. definitely made my first trip to new york memorable would definite recommend and return here in the future.',happy
id21230,' we were very with our choice of the donatello hotel. the location was perfect for everything we wanted to see and access to public transport was quick and easy. access to union square cable cars etc was perfect. valet parking (although on the expensive side) was quick and friendly as were all the hotel staff we encountered. the rooms were very spacious and clean with a refrigerator and microwave available. bathroom was also large and well set out for our needs. the only complaint i would have is that street noise does travel up to the room and sirens are very common during the night!! this is not really the hotels fault and you have to expect some level of street noise when you are in a big city. all in all we had a fantastic - night stay. we would not hesitate to recommend this hotel to anyone and hope to come back at some stage.',happy
id21231,' recently renovated the hotel is a great choice for north dallas-addison business. i have stayed here twice in the last few months and both times upgraded based on being spg platinum. the club lounge staff is attentive and the food and beverage offering is excellent in the lounge area. the new rooms are very nice with hd programming on flat screen tv is great bathrooms with deep tubs and seperate showers in the rooms i have stayed in. the westin workout facility is world class and on par with many resort properties i have stayed out ( tv is built in equipment with i-pod adapters). from business or a weekend shopping trip this is a terrific option!!',happy
id21232,' the rooms are very nice and clean its quiet at night just wish i could get a higher level room to really get to use the balcony to bad you look at a freeway',happy
id21233,' i missed my connection in chicago having traveled -- hours from saudi arabia via london and very tired. i was booked for the next morning and sent to this hotel by american airways. i was very supprised to find such a nice hotel and i have nothing to complain about at all. i have read the negative reviews from other posters about this hotel and all i can say is they must be confused and stayed somewhere else definitely not at this hotel. i hope i get to stay here again on another trip in the future',happy
id21234,' my wife and i stayed at this hotel for - nights. when we checked in we were advised that we had the smallest room. they were not wrong. barely room to walk between the end of the bed and the wall. minimal storage space. bathroom adequate but squeezy. the bed was comfortable. the location was excellent. walking distance to broadway tmies square restaurants subway generally most of the major sights. as our travel agent booked us run of house perhaps check what room is allocated. if we had a better room perhaps our rating may have been better. one other thing is that the traffic noise was horrendous. emergency vehicles seemed to be below us for most nights and we were on the --nd floor but it sounded like they were outside the window.',not_happy
id21235,' me and my husband spent ten days in new york for our honeymoon and stayed at the bedford as suggested by our travel agent. the hotel is just a short walk from the empire state building broadway fifth avenue chrysler building and very close to the central station so the location is great. the rooms could do with some updating and the walls are so thin we had to ask for a different quieter room after the first night as the students staying next to ours kept shouting drunkenly undisturbed. the staff at the reception was friendly and helpful while one of the porters was most of the times grumpy.. both rooms were overall quite clean (but not perfectly) and spacious but a little dated. good and not too pricey the fagiolini restaurant.',not_happy
id21236,' the saying “you get what you pay for” is not true at all in this situation. we took deluxe suite with lakeview. first we could hardly see the lake because we were on fourth floor which was way too low. park view was fine. the room itself is outdated on so many levels. jacuzzi looks more like a tub. overnight we could hear people laughing from the room next to us which was very annoying. ac had no temperature control. only on or off option. the only good thing i can say about our experience is that the bed was comfortable and the location of the hotels was great. for the $--- price i don’t think this was worth it.',not_happy
id21237,' my husband and i stayed at this hotel for - nights this past march. weve traveled to boston before and this was our first time staying at this hotel since we were traveling with other family members (all over --). rooms: we booked straight from the website and decided to book the superior guest room which boasted additional square footage. my other family booked a standard room with two double beds. it probably wasnt worth it to pay the extra for the bigger room since it seems that the extra square footage went to the bathroom. just some advice if you are looking to save a little bit of money. otherwise everything was clean and all the major amenities that you would look for in a hotel were there. we didnt have such a great view but then again i think we were on a lower floor. service: the front desk service was excellent. in the airport prior to catching our flight to boston we heard that there was a blackout in the area we were staying! i called the hotel to ensure that we would be able to check-in etc and the woman from the hotel was really friendly and let us know that everything in the hotel was okay. (the city did a great job handling that whole blackout!) the doormen were very friendly and always held the doors for us. they were out there during the cold and rain! they were also helpful in getting us a van to transport us back to the airport. restaurant: there are two restaurants at the hotel. the one was a bit pricey for our group so we decided to catch a later dinner at cuffs. the place was crowded even around ------pm. to preface we went during the week prior to st. patrick is weekend so it was probably why it was a bit hectic. it also seemed like a very popular hour spot for people who work nearby. my only complaint was the service. the waitresses didnt come to us at all when we couldnt find a place to sit (there were - of us) and only after asking did we find out it was first come first serve. at one point the service was so slow some of our party ended up going directly to the bar to order! my husband and i decided to grab a snack one of the other evenings and decided to sit at the bar (better service by the bartender!). it is a bar rest. so i have to give a review on the food- it was pretty decent. im not a picky eater so it satisfied my appetite (and the menu choices werent that bad). location: i love walking cities like boston so it was important to us that we found a hotel that was close to at a t stop. we were there for about - days and bought the one week t pass (so worth it we took the t every day and went everywhere!). we would walk the several blocks to boylston stop (green line). we also walked to chinatown one night for dinner so it is a great location. everything is definitely walking distance. fyi: there are several places around the hotel if you want to eat around the area. we ate at this place when we first got there: http:--www.geoffreyscafebar.com- (excellent suggestion food and service). for breakfast there is a really awesome bagel place called finagle (a chain in boston i think?). overall just a really great location for a hotel.',happy
id21238,' the days inn- university was selected primarily for its convenient location to the bob bullock texas state historical museum and the state capitol...both about - --- miles south and about a five minute drive from the motel. easy location off i---. some noise from the freeway but the rooms seem to be fairly well insulated from the noise. convenient parking (some covered) close to most rooms. room was fairly large roomy and well appointed.refrigerator and microwave . all facilities appeared to be well maintained and housekeeping satisfactory. small pool was well maintained and reasonably clean.very courteous staff . the adjoing star seeds restaurant was a little seedy...in need of some maintenance and had loud music...food and service was otherwise satisfactory but just so-so..',happy
id21239,' i usually like sheraton is but unfortunately this one is not what ive come to expect from the brand.... first the good: friendly helpful staff; usual sheraton good computer area in lobby given requested room (higher floor with king bed) nice view. however.... the fitness room left much to be desired~ some cardio machines and only one weight machine (which was being used by someone for most of the -- min i was there)- no dumbbells (even though posters showed exercises needing them) not even resistance bands. there is no pool which is usual at most sheraton is and i wouldnt want to be out in the neighbourhood after dark alone. i agree with the previous comment you could probably stay at another hotel to get more value (i was eyeing the nearby courtyard)... cest la vie!',happy
id21240,' just spent a - day vacation in san diego at humphrey is. stayed in a suite with a marina view and the room was great. very clean and serice was very good. we were close to the stage area but there wasnt a concert that weekend so it was very quite. on the marina side you do not get pool noise.the hotel is located close to downtown and most freeways so it is very easy getting around town.',happy
id21241,' my -- year-old daughter and i were to washington for a couple of days and i wanted to stay someplace nice. i was pleasantly surprised to find rooms available at the park hyatt reputedly one of the best hotels in the city for around $--- per night. once i got to the aaa rate it was $--- including breakfast. this is perhaps the best hotel deal i’ve ever gotten. and it got better. after booking i was given an offer to upgrade for a discounted price. i decided not to because i figured if they were offering discounts and nobody took them then maybe upgrades could be free. and in fact that’s what happened. we were given connecting premier park deluxe rooms --- square feet on a high floor. the rooms were great- mini suites of sorts with a divider between the bed and the living area which featured swivel lounge chairs a nice desk and a tv that can be rotated to face either the bed or the living area. the bed was a nicely appointed king with an ipod dock in the radio (nice since i forgot my charger) reading lamps and complimentary bottled water at bedside. the bathroom is huge with an open style rain shower next to a tub. if you don’t like rain showers there’s a hand-held fixture in a bracket. all the usual amenities were there and the shampoo smells good. there’s an ample-sized laptop safe (with an outlet inside so you can say charged!) all that’s fine but i was unprepared for the level of service offered at this hotel. the first hint i got was when the desk clerk asked if we’d like a newspaper in the morning and i said sure what do you have? he simply replied what do you want? then the bellman asked if we were elite members of the hyatt passport program and when we said we weren’t he disappeared and returned with codes for complimentary internet (usually $-- a day). i was concerned about getting to breakfast on time because we wanted to sleep in and they said not to worry that breakfast was available to guests at any time and that contrary to the conditions of the aaa rate room service breakfast was free as well. the food was all delicious. the hotel restaurant is terrific for dinner as well. the best part though was when we realized neither of us had slept well and decided that the pillows were to blame (they were nice pillows just softer than we like). i called to ask if they had memory foam pillows like the ones we have at home and the guest services agent said that “when we have them in the hotel they will be brought to your rooms.” this sounded an awful lot like they were going out to buy them for us (unless dc has a pillow rental shop i’m unfamiliar with) and sure enough they were on our beds when we returned from the day’s activities. i was thinking of asking where i could go to buy a six-pack of beer but was afraid they would insist on going out and getting it for me (there’s a trader joe’s - blocks away that filled the bill). the location isn’t particularly convenient to public transportation but it’s an easy walk to georgetown and less than -- minutes to the metro. all in all this is a superior hotel and i would have felt satisfied with the value if i’d spent twice what i did. it is now my hotel of choice for dc even if i have to pay full price.',happy
id21242,' this is a mixed review. i would recommend the hotel for its location generally attentive staff its ambiance and a few other things. we traveled as a family while my husband attended a conference and i came with the baby. we arrived after a red eye having paid for the day before ($--- night) to ensure the room was ready which it was including the crib. nice. i had inquired if there was a refrigerator -- needed to just store a small bottle - and they put in a small refrigerator in the room (nice intentions) but there was already a mini bar fridge in the room thus making it unnecessary especially since it broke the second day. we were not able to get the club level which probably would have been great given the other reviews and we had a fairly small room especially since there were two refrigerators (again thanks but just the mini bar would have worked). the bed was comfortable and there was an ipod stereo which was nice. okay the negatives...room service. because of the -- month old i had to order room service a few times and we had problems with both the quality of food and missing items (which were rectified). so if you can avoid it dont order room service. also it is an older facility and so the heating conditions vary. i had to open the window (and it was really cold) so the the room could become more climate but this wasnt an ideal solution. the only other negative is that there wasnt always a doorman which was difficult when i was returning alone to the hotel with a stroller but there was always a lot of foot traffic so someone generally opened the doors for us. what i really liked about the hotel was the concierge jim and his black lab catie who is at the hotel during the day. they are fantastic (and you can buy a book which goes to charity). the staff always gave me good tips on shopping as well as restaurants which is so important. also the oak room is an old style bar which is nice to enjoy a drink (sans enfants). the other positive is that the hotel is close to a hertz and it is near the highway ramp going to new york where we went after being in boston. the only other tip is that if you join their club you can avoid the daily $-- internet access charges. all in all the fairmont is a good hotel and probably great if your room is large and well situated and you dont have to order room service.',not_happy
id21243,' my fiancee and i booked this wonderful hotel this past friday april -th - -th and had an excellent time. we checked in the hotel around -:--pm. since we purchaed the room on priceline i was worried that we were going to get stuck with a terrible room but i was wrong. this was my first time staying at a swissotel and i had no idea that they had a separate shower and bath. our room was located on the --rd floor on the south east side. from our window we could see lake michigan. they were doing construction but we didnt notice the noise. we ordered room service for late night ice cream and fruit and also breakfast and it was prompt and very excellent food. the fresh fruit was very tasty. we will visit here again and i truly enjoyed the stay.',happy
id21244,' this hotel is the closest one to the airport right at the entrance and hotel also provide free shuttle every -- minutes. super convenient if you are flying in or out. however it may be a little bit far if you need to drive to downtown seattle often as the traffic on the freeway was congested often. there seems to be a air-tram to downtown but i did not ride so cannot tell you about it. there are several restaurants nearby and the parking lot is very good size. as my room was facing the airport i did hear a slight roar when planes take off during the day. i did not hear anything during the night though. the lobby was comfortable and the receptionist very friendly and professional. i enjoyed seeing their smiles hehe. there is also a restaurant indoor pool and well equiped gym on-site. the wifi has strong signal but kind of the slow side. i wish the management would ugrade their moderm to speed up the connection. the suite was very good size and the bed was one of the most comfortable i have experienced. it is a number bed that means you can set the firmness of the bed to suit you. wonderful idea. overall i enjoyed the stay and will stay here again next time i fly into seattle.',happy
id21245,' it lived up to its webpage. great location comfortable and fun rooms friendly staff and reasonable rates. for a visitor we were right in the heart of things. jay was a great host. the only problem was the internet was so slow. dial up speed. other than that great stay.',happy
id21246,' the lobby staff made a valiant effort at trying to make me happy but the physical installations were beyond their customer service. the hotel desperately needs renovation.',not_happy
id21247,' we stayed as part of our honeymoon trip to california. the hotel is very central just off union square and a few doors down from the westin st. francis. the room was small but had everything we needed including a massive walk in wardrobe. bathroom was basic but again did the job it needed to do. we ordered room service breakfast each morning as it was very reasonably priced and very tasty. hotel also has free internet pc for guests to use. would definitely return!',happy
id21248,' horrible location! did not feel safe at night i swore i was going to get mugged! the staff put me in a handicap room with a stench of urine so strong i almost threw up. when i demanded to be moved staff begrudgingly moved me. i was put in a room that i swear was a crime scene! boarded up windows no heat no functioning amenities and a door lock that looked like it was kicked in! i abandoned two nights of my prepaid reservation just to get out of there! worst experience of my life!',not_happy
id21249,' booked the best western seven seas through hotwire for a two night stay while attending the airshow @ miramar. hotel is just average do not expect anything great. room was not very clean and had a real strong chemical smell so did the pillows & sheets. outside area dirty with cigarette buts everywhere. the location of our room was in the very back in the five hundred building. i would not stay here again. live & learn.',not_happy
id21250,' was a nice hotel for the conference. however conference facilities seemed a bit dated. and some of the smaller meeting rooms even seemed a bit claustrophobic with drapes on the side walls. the bar area was very nice with public computer access easy to use. the front desk staff was professional and very nice. however some of the custodial staff needs a lesson in customer service as i walked down the very long hallway to my room and had to wait for them to maneuver a mattress into a room. the rooms were adequate and the bathroom was nice and big. fairly simply appointed. the grounds were beautiful as the tulips were in full bloom and gorgeous. did not make it to the pool or the older part of the hotel but it seemed like a great place. was within walking distance to the national cathedral and zoo both definitely worth checking out.',happy
id21251,' the hotel is halfway along michigan ave (the magnificent mile) within minutes walk of all major shops such as the water tower centre apple store disney store and tourist attractions such as john hancock tower (if you visit here you must have eat at cheescake factory- its amazing!!) water tower tribune building navy pier etc. the hotel itself is all mini-suites which are spacious comfortably decorated and spotlessly clean. huge comfortable beds and large flat screen tvs in living room . breakfast buffet is great huge selection. ordered room service just once and it was prompt hot and generous portions...what more do you need. however being in such a central location there is a lot of city noise which i found disturbing coming from a quiet village location myself. but its a very small price to pay to be so central and if you are used to city hotels-living then you probably wouldnt even notice it. i mentioned it in passing to the concierge who immediatley arranged for me to inspect several other rooms to see if the noise level was any better but decided not to move as it would have been too much hastle to pack up all my shopping etc. its the staff that make this hotel from the doormen to the concierge front desk bar & waiting staff their courtesy efficency & helpfulness was second to none. would deffinitely stay here again',happy
id21252,' medium size old hotel located closed to hanckhook tower in the middle of the gold coast and magnificient mile in chicago. perfect to spend some days or a week to see the city. cleaning service efficient though decoration is old-fashioned. they offer a continental breakfast for - dollars that is good with coffee to go.',happy
id21253,' if youre looking for a clean comfortable hotel with a wonderful staff an excellent location and a great value look no further. my dad and i spent the weekend in dc and had a great time and the quality of the hilton garden inn was a big reason. cleanliness - the housekeeping staff really knows what theyre doing. i didnt see anything in any part of the hotel that even caused me to raise an eyebrow never mind complain. comfort - i felt at home right away. if youre using a wired internet connection youll find jacks on the desk lamp and both bedside lamps. at the desk youll find a comfortable modern office-type chair. it is easy to miss the fact that your bed has adjustable firmness and the dial is directly on the mattress underneath the sheets. i slept like a rock! location - youre close to a lot: superior museums great restaurants and famous monuments along the mall. if what youre looking for is more than a few blocks away take a few minutes to familiarize yourself with washington is metro system - there is a station right across the street. cabs are readily available too but it is nice to know you wont have to spend $-- every time you leave the hotel! staff - we were impressed. an unpleasant staff can ruin your stay but that wasnt a problem here. everyone we talked to was nice but two really stood out. raquel at the front desk was friendly helpful and knowledgeable and we said hello every time we came through the lobby. nikko our server at dinner was nice to talk to and took very good care of us. food - good. breakfast was on the better side of average. yummy and good quality but nothing surprising. omelets and waffles are made on the spot. dinner is better though. hotel restaurants generally dont have the best reputation but this one is worth your attention. if nothing else have a seat at the bar and order the lamb lollipops appetizer. yes i said lamb lollipops. trust me.',happy
id21254,' i stayed at the blackstone for a work related event. it was really beautiful. very nicely restored. if you can try for the lake view rooms. i had one and had an incredible view of lake michigan and the navy pier. there are fire works at navy pier on wed and sat and i got a great view of them from my window. the staff was ---% helpful to me. definitely recommend it especially if it is a business expense!',happy
id21255,' upon arrival at the hotel jacqueline was the front desk attendant was extremely helpful. i had cancelled my reservation due to sharing a room with a friend. however i ended up needing the room. jacqueline was able to reinstate my room. she was extremely patient and understanding. this sounds like the description of her job but there were other circumstances that required me to need my original reservation. she was able to defocus and defuse a potential hostile situation. this resulted into an enjoyable weekend. i also received excellent service from housing. berrita was the housekeeper supervisor overheard me talking to another quest about my lost toiletry bag and before i could even ask for the items she had them placed in my room. i have never received this type of treatment at a hotel before. my sister works for the marriott hotel company and i receive room rates at an employee rate and have never received this excellent treatment. i will never stay at any other hotel will in chicago.',not_happy
id21256,' so im staying here at the lucerne which is a reasonably nice hotel for new york. the rooms are small but comfortable. but it is the first really warm days of may and the staff is completely incompetent when it comes to the air conditioning. the first night i call to say the ac is not working. a guy comes up fiddles with it and it works. for - minutes. then it goes off and never comes back on and the room is sweltering all night. the next morning i ask the desk to fix the ac and the desk clerk gives me some complete load of hooey about how the water tank on the roof has been drained and there is no ac in the building. i tell him that i had ac for two minutes last night and he is completely bulls***ing me. same thing last night. the maintenance guy comes in says only turn it to cold --- of the way and then itll be fine. nope - minutes later it goes off and never comes back on. now ive got another maintence guy here. he says everything is fine. but it isnt as my room is -- degrees. what a load of junk. i would love this hotel if they didnt lie to me and if they could figure out how to fix their air conditioning.',not_happy
id21257,' stayed here for one night after running around universal for the day and it was perfect for purpose. good clean big rooms with nice bathroom as youd expect. parking is $-- and the studios are a - min walk.',happy
id21258,' this hotel is a great location if you are going to dc for work or on vacation. it is close to the white house right by the metro and surrounded by great restaurants. the room was spacious and the bed was one of the most comfortable ive had in a hotel. the staff were exceedingly friendly - everyone from the doormen to the front desk staff the bartender and room service went above and beyond responding to requests helping me with last minute reservation changes and generally making sure my stay was enjoyable. i have recommended this hotel to friends and family looking to visit the dc area and would stay there again without hesitation.',happy
id21259,' quite expensive but so is nyc... good room (a great view of the opposite brick wall however...) with a clean (shared) bathroom and clean towel. professionnal welcome check in and out really fast and excellent location with lot of restaurant around. i would recommend it.',happy
id21260,' we stayed here for our honeymoon new york is the one place on earth ihave always wanted to visit so have been looking forwrad to this trip for about - yr! i must say the hotel exceeded our expectations once they found out it was our honeymoon they gave us a lovely big room with lots of space looking over grand central station and the lady that checked us in on recpetion arranged for a bottle of wine and cheese to be sent to our room which was a lovely touch. all the staff we cam accross were so friendly and the guys in the market cafe down in the lobby were also great. cannot rate this hotel enough perfectly situated just down the road from the ny libary and times square was only a -- minute walk ... hopefully we will get to visit new york again and would definately love to stay at the hyatt again.',happy
id21261,' i just spent the past weekend attending a three-day function hosted at the crowne plaza dallas market center. had a great time thanks in large part to the hotel staff and the accomodations. i had a king bed corner room on the twenty-first floor looking towards downtown dallas. the bed was super comfortable - which is always a challenge since i usually sleep on a tempurpedic mattress and seldom find a hotel bed to be nearly as comfortable. the room was in very good condition and the bath was spacious and functional. the hotel staff was always helpful even with stupid things (while i know not to put my room key and cellphone in the same pocket i didnt think about the money clip magnet being able to uncode the key!) and made sure that all my needs were taken care of. im definitley looking forward to another opportunity to stay in this hotel.',happy
id21262,' we spent seven nights at the terrific hayes mansion. although our room was relatively small compared to some of the more luxurious ones it afforded us plenty of space and a clean well-maintained bathroom. the staff was very solicitous and friendly and everyone bent over backwards to make sure that we were taken care of in every way. on the night before we had hoped to enjoy a meal in their superior restaurant (one of two) we were informed that the restaurant would be closed due to a private party. the general manager spent a great deal of time with us recommending other choices in the nearby area and his suggestions proved to be spectacular. we chose a restaurant in los gatos which was one of the better meals we have had in a long time. we especially enjoyed spending time on the patio area where very comfortable chairs and couches were sheltered from the sun by wide umbrellas during the day and heated by stunning gas-fired heaters in the evening. the food and drinks served on the patio were first rate and reasonably priced for resort food. also impressive was the dedication and care exhibited by the entire staff. i saw many instances of hotel employees picking up stray items and helping to keep the property immaculate even when the items did not fall into their job responsibilities. obviously the entire crew at this wonderful hotel knows and cares about what a superior guest experience should be. it is a little bit out of the way relative to downtown san jose but well worth the short trip by car to your sightseeing destinations. this a jewel of a property with a staff to match.',happy
id21263,' i have stayed in this hotel at least twice and both visits were terrible. both times i had booked the hotel online and they messed up my reservation. on one of the occasions that i had gone there i had booked for two people two beds. they gave me one full size bed for the two of us. i complained about the issue and was told that i could bring my luggage downstairs check out of the room they had accidentally given me and that they would give me a different room as soon as one was ready that evening. i was completely fine with that since i would be spending the day exploring the city and we didnt plan on spending any time in the room until the late evening. after going out for night i returned to the hotel and tried to check into my different room. the staff had no record of me getting moved to a different room and told me that they were booked for the night and couldnt do anything for me. there were many many discussions with different representatives-supervisors at the hotel. i told them that if they didnt plan on putting us in a different room that i should get my money back. they said that they would not be doing that for me either. late in the night they were finally able to put us in a room that met our guidelines for what we booked. i am still not sure how they were able to do this since they told us several times that everything was booked. the hotel itself is beautiful. unfortunately the service is terrible and extremely unorganized. i love chicago and travel there often but will never ever stay at this hotel again.',not_happy
id21264,' i find that whenever i stay at a marriott hotel friendly and professional service can be assured. the wardman park did not disappoint. one of the many added benefits of being in a marriott is this hotels proximity to several attributes: less than - minutes to the metro if you are a runner the running trail of rock creek park is at your doorstep and perhaps one of the best treats within a five minute walk (or five minute taxi) you have a vast arrange of great ethnic and modestly priced restaurants...from the short walk to connecticut avenue to a walk or a short taxi to the many options in nearby adams-morgan. great hotel and nearby amenities...one cant go wrong!',happy
id21265,' i booked this hotel in oct for a may trip. because i am not familiar with the area i asked for a room with a view. i was told that some of the rooms had great views and you could even see times square. a few days before our trip i called the hotel to inquire about something unrelated and was told that the hotel has no views except neighboring roof tops. i was so disappointed but we kept the reservation because it was too late to change the reservation and we were only sleeping there. in all honesty this hotel is the perfect location. it is within a block or two of times square lots of restaurants lots of shops and the theatres. we walked to everything. the hotel was nice and the rooms were a little small. honestly we had a room in the -- stack and we were satisfied. the beds were very comfortable appeared clean and the bathroom was actually pretty big. (for nyc that is) the breakfast was okay- yogurt fruit toast bagels cereal frozen waffles etc. the area was clean with a few tables and chairs. overall it was an average hotel and i would stay there again for the location',not_happy
id21266,' after - nights at a more expensive hotel in a dark cramped room i booked - nights at this comfort inn and got a room with a lot more space for a lot less money and free parking. the room was clean but basic. breakfast is provided but heavy on the carbohydrates. the room had no fridge no microwave no dvd player in the t.v. and a very limited number of cable channels. if you want internet access and dont have a wireless youll have to drive down the street to the doubletree (a sister property) and pay for access - which i was not informed of ahead of time.',not_happy
id21267,' as part of my son is birthday present i let him pic our hotel for family trip to seattle. after scrolling back and forth between hotels he picked hyatt place....i somehow booked grant hyatt. upon checking in it was instantly clear that i had clicked the wrong hyatt as this was very business class & less family appeal or so we thought. long story short my son woke up the next morning saying this was the best mistake ever! for adults or people traveling on business this is a quiet upscale hotel with very helpful & friendly staff. for super tall men they have a shower just for you- i usually end up feeling bad for men as most shower heads are on the short end theirs however are so tall that someone -- would be comfortable haha. families should you end up there they have a huge marble tub and full wall of mirror so that the kids have a ton of fun come bathtime. if youre traveling as a couple well then a clear shower with a wall of mirrors... im sure you can think of something. we walked to the waterfront space needle well all over and it was a great location for active people on foot.',happy
id21268,' crowne plaza was sold and this hotel is now known as the hotel --- . having stayed here before the change and now for - days after the change i have a comparison that is not very favorable for the new ownership. location location location before i go any further let is state the obvious. you cannot beat the location of this hotel regardless of who owns it or what name is painted on the outside. located one block north of union square right on the cable car line and with ample public (read - much cheaper than the hotel parking) within a block - visitors to the city will appreciate the central location. we parked the car on arrival and had absolutely no need to use it for the whole week until departure. now the not so good news. hopefully it is just the pains of transition causing some service issues but i have to say the majority of negatives with our stay were associated with the service. we had troubles with housekeeping opening a door clearly identified as do not disturb phone calls from engineering at -am about problems we never reported etc. we were here with macworld and selected the hotel because it claimed free internet access for conference attendees - this was not so. this may be a problem with the macworld folks though. but once connected for the internet broadband - youre better off taking your chances on a modem. the internet access is terrible and in tremendous need of upgrade. the onsite restaurant is outrageously overpriced even for union square. we recommend lori is across the street for a more reasonable (although not gourmet but still good) breakfast or lunch. were hoping the sad state of the hallways on the -th floor were due to intended-scheduled remodeling because if not - the condition of that floor is not anything a $--- a night hotel should be proud of regardless of it is location. minor issues like a tv that continually shut itself off and on again can be overlooked if it wasnt for the $--- a night price. speaking of the tvs - the small tv provided is kind of strange considering most major hotels upgrades to flat screens and larger models. having said all that - we hope that this hotel gets it together and may try it again for a one or two night stay in the future to see if things improve. it would be such a waste to have a hotel with such a great location and enthusiastic staff to be hampered by a lack of infrastructure maintenance and management. so wed be interested to see future reviews from trip advisor folks as to the state of this hotel in transition.',not_happy
id21269,' after their recent renovation the lobby is fairly impressive and modern. the room had modern decor and was fairly functional apart from the rather small bathroom (but then it is nyc). we stayed - nights had a room on level -- so there wasnt any noise issues though not much of a view. even though in nyc this is rated a four star hotel were use to grand hyatt being a - star hotel so expectations were aligned accordingly. whilst service was good i thought house keeping couldve been a bit more attentive and noticed that we were low on bath gel etc and replaced (instead we had to ask). not a big issue but it is the little things that set hotels in this calibre apart. another downfall was the lack of free wifi even in the lobby. had to rely on -g speed internet from t-mobile (prepay card) but reception at the hyatt wasnt that great. what we were least impress with was the on-site restaurant. breakfast wasnt included but we ate there twice anyway. first thing you get seated (which can take a while) theyll ask you if you want coffee and orange juice. dont be fooled it is not complimentary in fact it is $- each so having both will cost you $--. the selection of breakfast (a la carte) was alright but not extensive for two people we paid on average $--+. not knowing local prices on the first two days it wasnt so bad but once you compare to a normal breakfast it is probably - times more expensive. tip: walk next door (connected to the hotel) to the food area at grand central there youll get a decent breakfast for - at around $--+ as well as a few shops. in terms of location most places were within walking distance. e.g. -- mins walk to port authority bus terminal -- mins walk to time square. if youre not into walking jumping into a taxi to go around midtown is generally around $-- (+ $- tip). warning: do not jump onto those human driven tricycles if youre going far. we went on one to go to korea town (--nd st) and ended up paying $--! a taxi ride would have costed $-- max. overall our stay was alright but nothing spectacular. would only stay again if the price was right.',happy
id21270,' this is a great choice for a quick sightseeing trip to dc of business meetings at government agencies in the area. the only downsides are -) train runs by the hotel so if you are on that side of the building you may hear it rumble past -) the hotel is sandwiched between two office buildings so many of the rooms look directly out into office windows and -) there are not many restaurants in the immediate (short-walking distance) vicinity. the hotel does not have a restaurant-bar although they serve complimentary breakfast and snacks on monday-wednesday nights. there are lots of restaurants in the gallery place metro area which is a long walk-short taxi ride away and there is a new safeway grocery store about a -- minute walk towards waterfront. and the metro is a short - minute walk away. the hotel has a fresh new feel to it and it is clear the management is trying to make the hotel as accommodating as they can to their guests. i would stay here again.',happy
id21271,' i stayed at the crowne plaza for one night with my family. kids were disappointed that the outdoor pool was still closed for the season. hotel helped me out by upgrading us to a suite and giving us concierge lounge access. the suite had the nicest bathroom i have seen in a long time (i travel a lot). the kids liked the lounge for breakfast in the morning. the staff was very friendly and helpful. we took a short cab ride to the liberty bell visitors center. we walked - blocks and had dinner at tgi fridays. good location in downtown philadelphia.',happy
id21272,' swinging a cat would be a major challenge (well impossible really) in a standard room at the hudson but we always stay there when were working in new york because it is fun and buzzy if a bit daft. the food is lovely the staff are great and the concierges are very good indeed. the hot water in the showers has let me down on more than one occasion. new york hotels are tricky; here you know what youre getting.',happy
id21273,' my stay was from june-----. my husband was there on business and we decided to make it a family trip. we were assigned a room on the --th floor. i found the room to be quite large and just having been to new york it looked like a whole apartment. the room was clean and comfortable. the only problem was that our room faced towards the hospital side and we could hear every siren that passed by. but it was nothing major and we could still sleep well. i read some of the reviews about the bathroom and i guess we all have different standars for what we consider small or large. the bathroom is average size the same kind of size you find in bathrooms at other hotels. the only problem i had was that the shower-bathtub curtain was not big enough and water spilled on onto the floor each time we bathed. so with four of us things got a bit messy. there is a coin machine laundry room for use by guests which i liked since traveling with small children equals spilled foods and dirty clothes. you can walk from the hotel to practically anywhere in the downtown area and there are two train stations nearby. the location of the hotel is excellent. i had breakfast at the hotel with my kids and i only paid for myself. my kids ate for free. the food was good and the service was excellent. i did find the front desk to be kind of impersonal but they were professional and polite. all in all it was an ok stay but i might try another hotel if i visit boston again.',happy
id21274,' a friend and i stayed at the pod august --th --th and --th. i was kind of afraid at first of staying here because we paid $-- a night in nyc and i was unsuare what i was getting myself into (even though i read the review). when i walked into our small room i was surprised to find a room that wasnt much larger than my college dorm room. really this was the best hotel i have stayed in in nyc and it wasnt for all of the luxeries. it was simple clean and in a safe area. i was very very satisfied with my stay. the hotel staff were all friendly and helpful. i would difinitly stay here again.',happy
id21275,' the rooms are a good size but look a bit tired and need updating the staff were very helpful and when we had a problem with our room fixed it straight away and gave us vouchers for a complementary meal and cinema tickets the breakfast was served to early for people on holiday and we missed it most days but you must have a car when you stay at this hotel.',not_happy
id21276,' i just had the pleasure of staying at the adolphus in dallas for a business trip. it was a refreshing change from chain hotels in both atmosphere and service. there was not a thing to complain about during my stay and the highlight was the delightful staff: friendly efficient even fun. i will choose this hotel again when my next trip calls for a stay in downtown dallas and would recommend it to anyone.',happy
id21277,' i stayed at this hotel in november ---- and returned earlier this month. of the four hotels i have used in san francisco this one is by far the best. my major complaint two years ago was the lack of a public access internet computer for guests and that has been corrected. my only complaint this time is the phone book in my room was - years old. was the room small? not as small as in london hotels and it was primarily for sleeping; i was out and about most of the time. did my room have a great view? no but if you just want to see san francisco by looking out the window you might as well stay home and watch a travelogue on tv. as for in-and-out parking i have seen a lot of san francisco with no car at all. the city has outstanding public transportation and it is a great place for walking too. it is hard to sympathize with some of the whiners who have written derogatory reviews of this hotel. i found the concierge and front desk staff to be helpful and the housekeepers to be quite good. i have stayed in some pathetic hotels both in the us and abroad; this was not one of them.',happy
id21278,' we (family of - with an -- year old daughter) stayed in san carlos in july ----. chose it because of a special deal that gave -rd night free for a - day suite booking and of course because of the positive views here in the tripadvisor. however i must say san carlos didnt meet the high expectations set by those positive views. it is a very typical boutique hotel that there are even - in the -- meter radius from the hotel (in fact stayed at affinia-- opposite san carlos last year and preferred it more). san carlos is not bad but there is nothing really special for the price you are paying. yes there is a complimentary continental breakfast included but it is in a windowless corner room and with a very limited offering that can be beaten by any basic - star airport hotel. maybe the worst disappointment was for the service. it wasnt overly friendly and you had to ask for everything rather than the service being offered. it was also disappointing that during the first day the receptionist was selling us a helicopter tour and his only reason was you should really do it because we get a commission for it. you should help us make our living . i hate it when the service people see customers being there just to make their living rather than them being there making the customer happy. left a really bad taste about the whole place which was a shame. wont be back.',not_happy
id21279,' my fiancee and i stayed at this hotel from january -th through january -th and we were both very satisfied. i experienced my quickest check-in ever about -- seconds (no kidding). first the hotel offers a free shuttle to and from the airport which saved us money on cab fare. if you do not rent a car a cab will cost about $--.-- to downtown with tip. the room was a little on the small side but still very nice. i liked the two sinks and the bed was very comfortable. we accidentally broke a lamp in the room through our own negligence and we were concerned that we would have to pay for it. when we returned to our room later that night we had a new lamp and the omni never charged us. the omni was within walking distance of a few restaurants so that made things easier for us. the indoor pool was awesome. ive never swam in such a warm indoor pool before. the indoor hot tub was being repaired but we used the one outside. what i liked most about the omni was the fact that the pool areas and fitness center were open -- hours a day (- am to - am). the only minor complaints i had were low ceilings in the bathroom (im -- ) and the distance to downtown. other than that the staff was very friendly and courteous. i will definitely stay here again and now i see why guests of the oprah winfrey show stay at omni hotels.',happy
id21280,' i was on a family vacation to san diego with my wife and two kids -- & -. we stayed at this hotel for - nights. this hotel looks more like an apartment complex than a hotel. we were in a two story duplex room which was on the second and third floor. all doors are outside and we had to go up stairs to our front door. our room was in a center building so there was no parking nearby. i required walking into the interior walkways. no big deal but something that does make getting luggage in an out a bit more difficult. our room (apartment) had a living room with a tv and a couch with a fold out bed kitchen area with frig stove oven and microwave a master bedroom with a king size bed tv desk and a bathroom and an upstairs loft bedroom with a queen size bed tv and a bathroom. obviously plenty of room for the four of us. both kids had their own room and tv. everything looked real clean. the beds were a little hard but not bad. no wireless internet in the rooms only a wired connection. a little limiting but okay. each day if would bring up a screen where you had to sign up. you can pay for multiple day access or just select the one day free option. the only bad thing is you have to do that every day if you want the free access. the laundry room is up in the main office building. machines worked well. seems cost was $-.-- per cycle. they have a miniature tennis court and a basketball goal. the pool seemed well used but we did not have a chance to use it. breakfast was okay. not too much variety but the quality was pretty good. three or four hot items along with normal bagels toast and two waffle makers. they have orange and apple juice as well as a soft drink dispenser. breakfast can get pretty crowded. we had to sit outside at tables a couple of days. seems the later you go the more crowded. the location is not bad at all. it is only about -- minutes from downtown and most major attractions. it is right next to a freeway so it has easy access. the price we paid was just a bit higher than i would have liked. i would have given this hotel a perfect score if it was just a little cheaper. a very good stay at a very good hotel that we would use again.',happy
id21281,' we stayed at park -- for - nights in january and would reccomend it to anyone looking for a base in ny. we were very staying there as it was close to - underground stations restaurants shops and centra park however if you are looking to spend much time in the hotel you could be dissapointed. the hotel is quite basic and has no bar-restaurant etc however our small room was nicey furnished and was quiet and clean. the bathroom was modern and had a nice powerful and hot shower. the view from our window was a brick wall but for the price we paid we didnt expect great views of the city plus who wants to be sat looking out of the window when there is the whole of new york to explore? the staff we not overly friendly but for the small contact we needed with them it really didnt matter.',happy
id21282,' we spent a weekend at the fairmont and found it very pleasant and comfortable. it is rather like a very nice old-fashioned hotel in ambience with modern amenities. our room was very good with expansive view. the only particularly disappointing thing was breakfast in dining room: buffet food was cold stale and pretty tasteless.',happy
id21283,' we just returned from a whirlwind wedding weekend where the wedding party and guests were luckily for us booked at the warwick melrose. being from dallas and having moved away -- years ago we were so gald to find that this was the hotel of choice as we always enjoyed going to the melrose bar the library after work. trust me if you enjoy luxury in a distinguished beautifully maintained setting in the center of town look no further than the melrose (and at an economical price). the hotel is absolutely gorgeous from the crystal doorknobs to the beautiful tiles to the views to the soothing music which greeted us in the roomto the bedding which was heaven yada yada yada. it was a wonderful oasis during a hectic event weekend. however saturday night in this area does get a little crazy but the valet will handle your car and the library bar is beautiful place to end your evening. we had a wonderful time at this beautiful establishment. by the way if you want a great breakfast or lunch travel down oak lawn past lemmon to lucky is cafe. a funky and wonderful diner with a full service bar. quite the experience in itself.',happy
id21284,' the hotel is close to the subway station. very clean rooms and lobby. a little tight but hey it is new york. i had a great time and the beds are awesome. i highly recommend it.',happy
id21285,' stayed at the inn for - nights in early november and had a great stay. as mentioned in previous reviews this is great hotel and i agree with all the positive comments. it isnt a large - star property but great value for money. the breakfast and drinks at night are great. all staff are extremely friendly and go out the way to help you. there was some confusion when making our booking so we were promptly upgraded at no charge. i would highly recommend if you are looking for value for money (and not to stay in a large hotel) in a great location.',happy
id21286,' enjoyed a wonderful - night stay at this hotel. the staff were welcoming and very helpful and when the room allocated proved to have a king rather than - twin beds as expected it was sorted within minutes by the aptly named angel on reception - thank you angel. we had a north facing room overlooking the port authority bus terminal which some people find a negative instead we saw it as a positive since it is only --- storey high you get a good view from the higher floored hotel rooms from the hudson river to the new york times building. twin room was spacious bathroom with great sized shower beds and pillows really comfortable and tea-coffee-water provided each day. location of hotel is also a bonus for easy walking into the heart of midtown manhattan. we didnt use the hotel restaurant as we prefer to eat out and my friend is on a strict gluten yeast free diet. we found an excellent place for breakfast just a short stroll over the lights at -th av still on w--th called telecon cafe. great selection inc. porridge (oatmeal) with unlimited toppings for $-.--. for evening meals there is loads of great places on -th av. we went to nizza several times as it offers a full gluten-free menu and for my friend who craves bread free corn bread whilst waiting for your main! the food is fantastic and very reasonably priced. hotel concierge very helpful when it came to booking the return go link mini bus back to newark airport and staff kept baggage safe & secure whilst we enjoyed our last day in nyc until pick up time of -pm. we couldnt have had a better stay and would highly recommend the hotel.',happy
id21287,' this hotel was less central than other hotels but we still managed to walk to times square with the two young children. we felt completely safe in this area. it was great value for a family with children who prefer to use a suite. the suite was large clean and comfortable with fridge two tvs etc. parking is also a big plus at this hotel and affordable at $- for the entire stay. staff were competent and we particularly enjoyed breakfast time where the staff were very friendly. breakfast included cooked food - very good start to a day of intensive sight-seeing ! we would definitely use this hotel again.',happy
id21288,' just got back from a long weekend in chicago. this was our first trip to chicago and we chose to stay at the palmer house based on reviews location and it being a historic property. we were extremely with our choice. the hotel is beautiful! we choose the executive rooms and found ourselves in huge room king bed and two bathrooms! the executive floors have dedicated elevators complementary snacks cold drinks and a first-rate continental breakfast. the location was ideal for exploring chicago and everyone we met at the hotel was extremely kind and helpful. we will definitely be back!! loved it!! be sure to see the different ballrooms- beautiful!!!',happy
id21289,' easy to get too - either cab from airport - about $-- - or via cta - wabash stop only about --- mins down the road. just round the corner from al capones place where the stratosphere is. (not open to public at present) the hotel is clean friendly and very good location we found everything pretty easy to get too. they have a wine hour ---pm and is a good place to meet others in hotel and exchange ideas - outings that you have done. hotel currently is offering a free loan of a flip camera and they download the pictures and email them to you. - only found this out about -- hrs before due to leave. breakfast is good but a little less choice than bakery on the corner and more money. they have a bar too and this is useful if weather turns. if i go back to chicago - probably will - i will definitely return here.',happy
id21290,' i spent a long weekend with my family thursday through monday at the hyatt to attend a family wedding. this is a big and very busy hotel - but well handled by the front desk an informed and helpful concierge and the bell desk staff. kudos to those folks. unfortunately the big bar staff and in particular the big bar manager let the side down – and badly too! although i can identify with the frustration bar staff has to put up with late at night dealing with patrons who may have over-consumed on the fortified refreshments nonetheless professionalism should demand courtesy and good manners. none of these traits were displayed by the bar manager when at a few minutes past one o’clock in the morning not having over-consumed on the fortified refreshments i requested a round of drinks for myself and my family. in spite of the bar notice stating the bar closes at --:-- a.m. i was told the bar was closed . when i politely questioned the barman (and the bar manager) why the discrepancy between the sign and the bar being closed i was rudely treated in a patronising manner and my questions discarded off hand. in some other service industries the attitude and behaviour displayed by the bar manger would not be tolerated and would result in disciplinary action or perhaps remedial training. when i complained to the front desk the night duty manager offered a complimentary bottle of wine from our room mini bar. although we did not take up the offer the response of the front desk is an example of a far-sighted and intelligent response. in spite of the attitude of the big bar manager i would recommend this hotel.',happy
id21291,' having never been to nyc and not wanting to spend a fortune on a hotel i had expected many compromises in the accommodations. instead i found the doubletree to be the perfect home base between visits to amazing nyc attractions. pros: clean and comfortable room and bed; excellent location - minute walk to subway or -- to times square; helpful staff; small but functional fitness centre cons: up to a -- minute wait for elevators',happy
id21292,' we had a hint upon arrival when earplugs were provided on our bed stands and they were needed to quell the sound of the plane traffic across the street at lax but that was the only negative in an otherwise clean friendly hotel with two great restaurants and a lovely lobby decorated for the holidays.',happy
id21293,' what a great experience for our first trip to the big apple! howard at the front desk upgraded us upon check in to a room on the --th floor with an amazing view of the empire state building and the nyc skyline. the staff was extremely helpful and friendly; i felt like i couldve asked anybody for help and they wouldve gladly obliged. the hotel was located right smack in the middle of the action and all of the craziness that is times square! it was close to several subway stations that allowed to explore every corner of nyc (and boy did we!) and return to the comforts of our huge room and super comfy beds! we were able to store our luggage upon checkout so that we could continue to explore the city until it was time to leave for the airport (well after --:-- p.m.) we cant wait to return and when we do we will most assuredly stay at the hilton times square!',happy
id21294,' i stayed here with friends for a weekend during a convention and we had no problems. there is a free shuttle available to and from the airport. you are given complimentary cookies and water once you are picked up. i loved the cookies so much i would call the front desk and ask for more with no problems. checking in was a breeze and the wonderful woman at the front desk who helped me made me feel so welcome. our room was clean and the only problem we had was the bathroom sink not draining properly but that was quickly fixed. the bar is a good place if you just want to sit and have a drink without any noise. whoever the bartender was the saturday night we stayed there was awesome! the hotel does seem a little dark and outdated in the hallways but who cares. i didnt have any surprises at check out. if i need to stay in this part of san antonio again i would consider this hotel in a heartbeat.',happy
id21295,' we stayed for - nights from may --th and had an excellent stay again - having previously been there in july ----. really fantastic location great rooms (got exactly what we asked for) and got a great rate from alpharooms. so all in all highly recommended. well be back.',happy
id21296,' yes like most reviews written here it is the hippest place to be staying while in chicago. now in all fairness it is the only place ive stayed in chicago..i hope to go back one day. my sister and her husband suggested to us that we stay here because of the rooms and location. our welcome and exit wasnt the warmest ive encountered but it was fast and routine. no issues. rooms are tiny but very nice. the washrooms are awesome! and location is everything. who knew chicago had so much to offer - i didnt. i fell in love with this city and would tell people of this hotel. a little expensive for what you get but if youre looking to be in the heart of the city this is it. we also ate breakfast at the cafe des architectes and it was delish. a little expensive but well worth it.',happy
id21297,' we chose this hotel because of the wonderful reviews we had read on tripadvisor. definitely a hidden secret. the location was fabulous just steps from times square. the room was comfortable and quiet. the staff were so friendly and helpful. we were greeted each time we entered and left the hotel. we just loved the breakfast buffet and all the snacks available throughout the day. a definite cost savings since eating in the city can be pricey for a family of four. we are looking forward to our next visit.',happy
id21298,' stayed there in jan ---- for - nights: + : -great location -value -clean - : -very small room -the deposit in ammount of --$ was taken for a phone without any preliminary notice -the elevator is allways full and you shoul waiting it for a long time -housemaids are impolite -!!! we were cheated related to taxi to jfk (any yellow cab costs =--$ + tunnel + tips total --$. the porter said that they have their own car for --$ all included (tax tunnels). i said yes cause it doesnt metter whom to pay. at jfk i was charged for --$ excl. tips not much but very unpleasant. use yellow cab!!! in conclusion i would like to say that the hotel is quite good and clean but very uncomfortable with atmosphere of hostel.',not_happy
id21299,' reading previous reviews i was very worried about what we had booked - i neednt have been. when we arrived we requested a smoking room they were very helpful in this the staff were excellent the room was small and warm but like previous reviews said who stays in their room anyway in new york and just open the window. the bell boys were fantastic i had already booked the blue hp off bus and helicopter trip in england before i went so on arriving i had to confirm my helicopter trip as soon as i arrived i had a number and the bell boys saw me and my husband looking for a phone he asked us for the number and did everything for us we were most grateful one less thing to worry about. they also told us where to activate our bus voucher!!! excellent now we could begin our holiday. wrap up warm if you go on top of the bus as the wind gets up a bit but fine when walking around excellent tour guides very helpful. food out was pricy depending where you went the cafe linked to the hotel was excellent value and our best meal. fluffy is cafe over the road was lovely for coffee and pastries most recommended. if you like shopping take plenty of money with you the shops are lovely. a must is to take a trip on the horse and carriage around central park it was very romantic a bit pricy but well worth it. would definately use wellington hotel again excellent value.',happy
id21300,' we spent our first night here as we arrived at lax late and were taking an internal flight in the morning. there is a free shuttle bus to and from the airport every -- minutes or so which was very handy. the website boasts a -.- million dollar renovation but most of it seems to be on the surface and cosmetic and to be honest looks a bit slapdash. the bed was comfortable but our room overlooked a busy street and the traffic is noisy (not such a problem for us as we kept the aircon on and the hum drowned out most of the noise but it may be an issue if you’re a light sleeper). looking at some of the other reviews it may be best to ask for a room that doesn’t face onto the road. the lobby area is very nice and there is complimentary breakfast – cereal toast fruit juice apples waffles and pastries. there is a small fitness room with four pieces of equipment and a pool (it has limited hours and was closed when we looked but it’s still a nice touch for a basic airport hotel – it’s likely to be noisy though as it faces the street). on the whole it’s a no-frills clean and tidy hotel and we would have no reservation in staying there again for a layover especially as the price was very reasonable.',not_happy
id21301,' nice hotel in manhattan between -th and -th avenue. the rooms are nice decorated and very clean. close to the subway. i can recomend this hotel based on service price and the calm location. i could hardly hear any traffic and slept like a kid!',happy
id21302,' i needed to escape the chaos of my life for a night remembered fondly how well i was treated by the staff at the night hotel as well as how deeply i slept and how relaxing and sensual the hotels atmosphere was so i got online and found that i could make a same day reservation and that was it. i quickly packed my bag and headed into the city. i travel a great deal and as i said in my last review of this gem of a hotel the staff here are on par of that of a - star hotel if not better. not only are they all quite lovely looking but they are knowledgeable friendly and accommodating. and this can be said about all of their staff housekeeping door staff as well as the front desk. when i checked in i found that they had upgraded my room (lucky me!) and that the beds were as amazing as i had remembered (note to other travelers- these are by far the best beds i have ever slept in at any hotel in all of my travels. if you want a good nights sleep you will get it. the bed surrounds you in an oasis of comfort) the lines were still soft and good to the touch and the towels (frette of course) are the kind that feel good to the skin while still wicking away the moisture from your shower. it is quite simply a lovely hotel that truly echos of luxury a creative and daring eye in their decor and sumptuous relaxation with a top notch staff that i wish could be emulated in the other hotels i frequently travel too. michelle you are a gem in the hospitality industry and the night hotel mirrors your true understanding of customer service and comfort.',happy
id21303,' we stayed at the cassablanca hotel for - nights from -th november to the --th of november i can not recommend this hotel enough. i searched for a year planning the trip as we were getting married while in new york. the cassablanca hotel surpassed all our expectations the staff were so helpfull and friendly from the moment we checked in to the moment we checked out the room was immeculate beds turned down every night we stayed in a premium room and we were extreemly with the size of the room. the coffee and biscuits were a real treat after a days walking around new york the breakfast was great every morning when i go to new york again i honestly would never stay in any other hotel. thank you cassablanca for making our experience exceptional.',happy
id21304,' i booked a room here because it was cheap and located near an event i had to attend. i knew id be out doing a lot in the city and only in the room to sleep so i didnt care if the rooms were small. if you rent a cabin the rooms are very tiny. but honestly it is sort of cute and youll never find any of the greatest features of new york inside a hotel room -- even if youre at the waldorf. this hotel is strange and unique throwback to a different era. i really enjoyed it. the cafe downstairs is adorable and the staff was really nice. i was apprehensive because i saw a few comments about bed bugs on other sites. but my room was immaculate and there was no evidence of anything like that. i slept well and the location gives you easy access to the village a skip away from the high line park a gorgeous view of the river. it was really very lovely.',happy
id21305,' the staff was very accomodating and the room was very spacious and clean.',happy
id21306,' we had to make a trip for a meeting downtownso i let aaa book me this great find. i was so surprised how nice everything was from the roomgroundsand the free breakfast was great.if i come back i sure want to stay here again.its so near so much you can see.',happy
id21307,' our stay at the marriot courtyard in denver was very strange very strange indeed! yes the staff is wonderful the rooms are very clean and it’s a great location but this hotel needs some serious logistics work. we booked this hotel highly rated in the ta using the denver mile high holidays deal which gave us an amazing price but there were many small problems that really brought the irritation levels up throughout our - day stay. i hope these problems were not the result of the great price and just bad planning. we first arrived to the hotel early about --:-- and took the chance that we would be able to check in. our room was not ready (they seem to assign rooms as they take the reservations) and we were told that we should try about -:--. seemed a bit late but we were with our son and could keep ourselves busy for the afternoon. they allowed us to store our bags so it was not a big deal. when we came back at -:-- the room was still not ready and we waited again and finally checked in about -:--pm. our daughter joined us on the third day and we checked her into her own room. it was about -:--pm and her room was not ready again until about -:-- or so. they put her in a room two floors below us because they were going to start renovation on our floor the next day. we had three more nights at the hotel so i asked if this renovation would impact our room. they were surprised that we were booked on that floor in the first place and offered to move us the next morning. again they were very accommodating and left the choice up to us... we moved the next day. the new room was smaller and we were comfortable at first. our daughter’s room had a malfunctioning thermostat in her room which resulted in no heat. she called down around -:-- a.m and they sent a man to look at it he adjusted the thermostat and then sat down on her bed to wait about -- minutes to see if it was in fact corrected. it was late and she was a bit uncomfortable with this so she told him it was fine. he did offer to bring up blankets however. the heater never did work so she rolled up cocoon style to stay as warm as she could not getting any sleep at all. they moved her to another room the next day. this second room also needed attention to the bathroom light which she “jiggled” to get the light to work and left the light on the rest of her stay. our second room was next to hers - it had tv reception problems; the engineer they sent up had to adjust the cable and it worked well for a day or two. we did our best to play with the cable to get it to work again. we were comfortable until our final day. denver temperatures were in the --’s that day and our room was very cold. we contacted the desk and they said that they would reset the thermostat and also have an engineer look into the problem. when we returned from our day in the city the room was freezing. i called the desk and they told me they had to replace the heat pump and it should warm shortly. i did see the engineers in the hallway and they said the the broken heat pump caused heating problems for many rooms in the hotel. the room did warm up for our last night. the hotel staff did give us post cards and phone calls apologizing for the heating problems. after reviewing our bills for both rooms we started to realize how inconvenient our stay had been for us and for our daughter. we talked to the desk and asked if there would be any compensation for all the trouble we had to endure especially my daughter’s first night where she had no heat at all. the desk attendant checked with her manager and they said that they would give us an additional --- points to our rewards program only to find that they were never added when we checked our account nearly a week after we left the hotel. a call to the marriott rewards contact corrected this though it shouldnt have been necessary. to top it all off they charged us an additional $-.-- on the credit card which was different from the bill they slipped under our door. apparently we were charged additional for a bottle of water that we did not drink. the rooms are nice clean and staff is friendly. it feels like a hotel that is in transition and it’s renovation seems to really have the staff confused at the expense of the guests. frankly we are surprised with our visit to this courtyard. we have stayed in marriott hotels before -- in denver and other cities -- using the ta recommendations. very rarely are we disappointed and this trip to denver was definitely one of those rare occasions.',not_happy
id21308,' recently stayed - nights at the conrad while on a family hoilday from new zealand. great location top class service and superbly appointented room. very friendly and helpful staff. would definitely stay there again.',happy
id21309,' i recently visited this hotel while in charlotte on business. i booked through priceline which stated this was rated - --- stars which i think is an overrating. i would give it a - maybe - --- star rating. i will start with the good: it is conventionally located close to charlotte airport and minutes from downtown charlotte. the beds were really comfortable and so were the pillows. it was one of the most firm mattresses that i ever slept on in a hotel. the place is overall nice but is dated. the rooms are fitted with a few chairs and a flat screen tv (about -- ). there is a free airport shuttle that will take you to the airport including the rental car agencies. now the not so good: the place needed a good cleaning. the room had red spots (maybe wine) on the carpet. a lightbulb was out in the bathroom. the tub drain was slow and the towel rack was inside the shower. the dining and room service is expensive. there are limited channels on the tv because they want you to pay for in room movies and gaming. there is no free internet and you had to pay -.-- for - hours and local phone calls were $-.-- each. there was no refrigerator in the room. while the room was nicer you can tell some things were dated. the pool looked dirty and it appeared that a cleaning machine was on the pool deck for over -- hours. the hot tub was covered with wood boards. the staff was incompetent and made an error on my billing which was resolved after making a call to the hotel when i got home. i think this hotel is over rated in the star rating. i have stayed in much nicer - and - star hotels.',not_happy
id21310,' stayed at gild hall for - nights in feb -- on a girls weekend in nyc with my mother and would definitely return. id describe gild hall as trendy without pretense. the decor is reminiscent of a lodge...lots of dark leather and wood panelling but it is delivered in a very modern way. the lobby is cozy and inviting (with chess checkers and books) and it adjoins a todd english bar-restaurant (had lunch there...small but good menu). the room was clean modern and fairly spacious by new york standards. kiehl is soaps and shampoos in the bathroom...other amenities in the mini-bar (not suitable for a mother-daughter getaway but provided a good laugh.) the hotel was very quiet. there is not a lot of street noise like youd find in a midtown hotel. while that is one advantage of the location some might find it far removed from main attractions in the city (and taxi fares uptown can add up.) and the area is pretty much deserted on the weekends. if youre not too familiar with nyc (and even if you are) navigating the financial district can be confusing. personally i dont mind the location. it is only a few blocks from the subway and you can often find good deals in the financial district. so for my next trip to nyc ill definitely look first at gild hall!',happy
id21311,' the orchard hotel is wonderful! i stayed there for three nights and enjoyed everything about the hotel: -. location- about a - minute walk to the montgomory bart station great restaurants are all along bush street to grab a bite - minute walk to union station -. room- good size spacious bathroom aveda bath products were a plus extremely comfortable bed free and fast internet in the room dvd player with great stereo system -. service- everyone was so patient and friendly -. free breakfast- cant be beat for the price of the hotel quality and its location. i highly recommend the orchard hotel for your next san francisco stay- whether for business or pleasure. i plan to stay there for all my future sf trips. there is a reason it is #- on tripadvisor!',happy
id21312,' i stayed here over new years to visit times square one year and have to say it was a disaster! this place is close to times square like a block away but that is the only good thing about it. the place looks like it is straight from the ---- is with a dated lobby and poor staff not helpful at all and just all around bad service. the rooms are like closets and the price is outrageous. i would look around if you are thinking of even stepping into this mess since there are about -- hotels in times square alone. the morning of check out the lift broke at the garage that had our car and we waited on new years day literally - hours before they fixed it and got us out of the city. never again would i go near this place or recommend it to anyone!!',not_happy
id21313,' we paid $-- on priceline and got a room for one night and upon check in we paid another $-- to be upgraded to a newer renovated room and thank god we did. even the renovated rooms still have the older tiling and bathtub in the bathroom; but the rest of the room has been updated with a flat screen tv newer bed and furnishings. one of the towels i picked up to use stank ! it was disgusting ! would i stay here again...definitely not and not even at the $-- price. the location is at the airport so that is convenient but nothing is nearby except for a burger king. the only good thing about the hotel is that they have a shuttle bus that pick you up and drop you off at lax but other than that this hotel is a dump.',not_happy
id21314,' my friend and i stayed here for - nights at the end of a round the world trip. we got a good rate and the reviews were good. our main concern in staying in la was safety and we felt very safe in this hotel and in it is surroundings. it was everything youd expect from the name sheraton. the rooms were immaculately clean and the cleaning staff were extremely friendly. the beds were very comfortable. the pool area was clean safe and modern with plenty of sun loungers. they provided free wifi as well as two complimentary computers in the lobby area with internet. they also have a gym. the elevators were slow and in need of updating. when the hotel was busy you could wait ten minutes!! overall i would highly recommend this hotel.',happy
id21315,' this hotel is fantastic. it is built up into the mountain preserve. the all-suite property is spread out over -- acres. service was very nice. in-room dining was prompt and delicious. the overall price was a real bargin. check out a aaa rate. i had a nice view of the hills. there is an lcd tv in the living area and an older tv in the bedroom. amenities were nice could have had some bath gel for a bubble bath. very clean and comfotable. there is an interesting mix of styles on the inside and outside.there are several pools spead out all over the property with jaccuzis. this is a bit out of the way from downtown phoenix or the airport but it is worth the extra few mile drive. i will be returning again soon.',happy
id21316,' very nice hotel overall. the rooms were spacious and clean with a kitchen and desk. wish the wifi worked better and the hotel was in a better location but would stay here again.',happy
id21317,' the hotel is very nice and clean. the rooms are not spacious but they are fine. the staff was nice but there is no one helping with bags when you check in. there is lots of staff at registration but no where else. the concierge lounge is closed on the weekend. we were told we were getting a free breakfast but the lounge was closed and nothing was provided. the restaurant is not worth the time. the food was spoiled and the staff was rude. i asked for a paper napkin and i was told to get it myself at the coffee bar. the next day the grapefruit juice was spoiled and there were no muffins or bagels. we had to ask for one from the waiter who then didnt refill anything. a child we knew but not sitting with us dropped a plate. three of the wait staff stood by and watched his mother pick it up. they never offered to help. when i complained to the manager he never said anything to the family. terrible food and terrible service. we were travling in a group with -- kids plus family memebers. the staff wouldnt do anything special for us. nice hotel but not worth the extra money for a special function.',not_happy
id21318,' we stayed here very last minute. we live in no. san diego and had a litte too much fun downtown and decided to find a hotel. it was walking distance and a really great price for government employees. we even found a late night delivery pizza place that delievered yummy pizza. we had a large suite with separate bedroom from the living room stock frige couch w- pull out bed and nice robes.',happy
id21319,' i decided to stay at the roosevelt hotel because it is a historical hotel in the area and it has been recommended by multiple travel books and magazines. i thought it would be a great experience...it turned out to be an average hotel stay. to someone considering a stay here for the first time i would say yes so that one can experience the hotel. the pool area and historic reception area are certainly areas to see (although one can visit those two places without staying at the hotel). if i were staying the area again i probably would consider elsewhere since there are a lot of unique hotels in the hollywood - beverly hills area. service - we checked in at about --:-- pm on a friday evening. surprisingly there were several other people checking in at this time so the reception area was busy. the person that checked us in wasnt the most personable - a quality i expected at this place. he seemed a bit rushed and preoccupied. everyone else we encountered that was employed by the property was much more friendly. valet parking people were always prompt and efficient in the tight vehicle quarters that the hotel has. location - as the hotel is located right on hollywood boulevard and just steps from the central attractions on hollywood boulevard i could think that there are only a one or two other hotels with equal or better locations. amenities - we did not have time to use the hotel amenities as we were busy checking out hollywood and beverly hills during our two night stay. from a walk-through the property was nicely maintained. the pool area was clean and organized. the eating and drinking places on the property all seemed to be top quality and attract several people not staying at the hotel on the weekend evenings. room - probably the most unimpressive part about the stay was the room. we stayed in a queen superior room and it was probably one of the smallest rooms ive stayed in the u.s. i realize that this is an old property so that would kind of be expected. by the time two people fit two suitcases and other belongings in the room it proved to be very tight. we were also given a room that was on the back of the hotel third floor - which conveniently overlooked a roof so we couldnt see anything. im sure there are a lot of good rooms - more decent size and better views. i suspect that i was given a cheaper room in my mind because i booked at discounted rate on a separate travel website.',not_happy
id21320,' enjoyed a - night stay for a conference. hotel was very well cared for. clean and quiet. friendly service and a gratuity included policy meant no tipping the wait staff. very standard simple room with no unique features except a bit smaller tv than most hotels of this caliber. overall about the right balance of expense-quality for a major us city.',happy
id21321,' great customer service from the front desk to the maid service. rooms are spacious and clean with views of the empire state building. i had a very nice stay!!!',happy
id21322,' properties understandably need renovation. however i dont understand making the customer pay premium for their renovation. there was no prominent employee direction no sympathy for customers dissatisfaction. customers are not happy...everywhere you look. there is no lobby...only tarps and long lines. everywhere you go on site another line... at check in elevator concierge cafe...etc! check in...-- pp in line with - attendees??? elevator wait...- minutes...too full...waited longer to get to the --st floor...only far - elevators will get us there. used the same - elevators for - days. mess everywhere...no apologies anywhere; written or otherwise. cant go into description about the room status. moved - times. called maintenance twice after placement. too tired to move again. a-c still not operational pits in bathtub replaced fridge dust hanging from a-c vents alarm set to midnight by... (maintenance department awesome! they really tried...however unable to rectify.) really...$--- a night?...cheaper on weekends! hope you enjoy a better stay...',not_happy
id21323,' this was a nice motel-hotel that is close enough to venice beach. good breakfast and clean rooms. it was a good place to be on our last night. the only downside parking was charged again. as i said it was our last night on our road trip around california arizona and nevada. we had good middle and bad places to stay depending also how much each place charged. the best value for money was bally is in las vegas. the most luxorious was the village lodge mammoth lakes and not too expensive closely followed by a b&b in morro bay.. the worst place was im afraid caverns inn ( really poor) near the grand canyon followed closely by the venice beach house also for poor accomodation compared with value for money the venice beach house even charged $-- for parking. i still cant get over the $--- charged for one night poor b&b (£---). another problem which i think will affect the tourist industry is the cost of eating out. it has got very expensive although you still get large meals. all in all a great holiday touring around and staying in -- different places from la to san francisco via the grand canyon. thank you america!',happy
id21324,' this hotel is only for the most hearty and cheapest of people. my wife vomited from the smell as soon as i unlocked the door. she couldnt go into the office because of the smell. we didnt dare eat the continental breakfast. the previous guest had left items in our room which were not cleaned out by the maid. it is in a scary neighborhood where everything has bars on the windows. they do have wireless but i was scared to leave my lap top in the room unattended. with that said it is close to the freeway and the bus to downtown. please be warned youd be better off spending more money and staying someplace else.',not_happy
id21325,' lets say this is definitely the worst experience i have ever had in a hotel. the horror began when we got to our room. we found they had sent - adults to a room with one double bed. we called down to the front desk and they proceeded to explain how our - double bed reservation on hotels.com had changed to - double bed due to the fact we hadnt checked in between ---pm. we had checked in at - pm and then went to the whitesox game at -:--pm. well that didnt count because it was before -pm - nobady had told us at -pm that we would be left high and dry if we didnt check in exactly between ---. so they had given away our room and left the only choice being this room. they would bring in a single rollaway though. wow!. now we would have a single room with a double bed and rollaway for - adults. so we tried to get our money back. no deal. we were totally stuck because we had booked through hotels.com. we called hotels.com and they proceeded to ask us questions for about --- hr then called the hotel manager. well that went nowhere quick as they said they couldnt refund us our money and couldnt help us. beyond the customer service issues and policy the hotel was just bad. it was split into two buildings and the rooms were across a parking lot from the pool. the elevators were a joke. barely fit a stroller and - adults into it. the hallways smelled like somekind of cleaner they hadnt gotten all the way out. the sink in our small bathroom didnt have hot water. the sound of the city at night with the drunks around the hotel (happening part of town with hard rock cafe and dance clubs) all loud. luckily the air conditioner was equally loud and drowned some of the noise outside out. just bad bad bad. never use hotels.com or a best western again in our lives. dont you do it either. stay away!',not_happy
id21326,' the dupont hotel is the place to stay when in washington. the staff is always very friendly helpful and accomodating. i prefer to stay on a high floor away from the elevator and i have never had any problems having this request fulfilled. i have stayed here twice and will most definately stay here again when i return to washington.',happy
id21327,' my teen daugther and i stayed here for a - day weekend and we were very impressed with the service at this hotel. the hotel is not a four star place but the price was lower than most yet it was on the riverwalk. our room had a balcony that overlooked the riverwalk and was private. you can walk right out of the hotel and go either direction on the riverwalk. one direction is a nice stroll and is not very busy at all. the other direction has you steps from the rio boat tour or nice restaurants. the rooms are not fancy but they are clean had a flat screen tv and the pool and hot tub on the roof are very nice as well. the hotel offers free breakfast with biscuits-gravy eggs waffles french toast etc. and also the happy hour which includes - free drinks and hot dogs potato bar nachos salad carrots-celery pretzels et. it is from -:-- to - each night. this alone is a bargain and saves you money but the staff goes out of their way to make sure the food is replenished and the drinks are served quick and anyway you want them. everyone serving and cleaning tablesetc have an aim to please attitude. the staff at the desk also went out of their way to look for transportation options for us to a location we wanted to go - from calling to ask about cab fare showing us where we could walk to to rent a car when they found out one way cab fare was $-- to calling and getting the bus number cost schedule and showing us where we could catch the bus if we wanted to. all in response to my question how much do you think a cab might cost to go there? my daughter needed a plastic bag for her toiletries for the airplane travel and asked if they might have one at the desk - the clerk said i will see what i can do. then went back into the office and came back with three options to see what would work best. i was amazed at how everyone at this hotel really wanted to help us with anything we asked and all acted like they wanted to help us. i have seen excellent service like this before - but only in the top tier hotels like four seasons or the jw marriott. never at a reasonably priced hotel like this. the management at this hotel should be commended. we would definitely stay here again.',happy
id21328,' we booked this hotel as a part of a wyndam timeshare solicitation. we also booked a room for my parents so they would be able to enjoy and spend time with us in san antonio. we were very disappointed. we started off by requesting that all deodorizer not be used in the room on the day of check in. my mother has a severe allergy. we called the day before to double check that they had this in their computers and were aware of the issues. they confirmed that they understood and assured us that there would be no scented products used in the rooms. on the day we checked in only one of the rooms was ready at -:-- pm (check in is at -:-- pm). we carried all our luggage up to the room and were overwhelmed when we opened the door by the smell of air freshener. it even affected me (severe headache). it was like they thought that it was a challenge to make sure we were put in the smelliest room they could find. my mother was instantly sick and had to leave the room. my husband went downstairs to make sure they understood that in no way could there be air freshener used in the second room. the manager assured him that he would personally guarantee it. they call when the second room was ready. it had been sprayed. they did provide an ionizer but did not apologize or anything for their mess up. in fact were a little rude about the entire thing. we had to request enough towels for our room (they provided - facecloth - hand towel & - bath towels for - people). we had to request toilet paper etc. it was ridiculous. parking was expensive at $-- a day as well as $-- a day for internet. we didnt expect the best hotel when we had a reduced rate for the room ($-- a night) but we paid the full rate for my parents room. ($--- a night). weve stayed in other riverwalk hotels (contessa & holiday inn) both are head and shoulders above the sheraton.',not_happy
id21329,' we were at the pacific terrace for four nights and enjoyed every minute of it. from the time we checked in the staff was courteous polite and very helpful. the hotel is very well run and attentive to details. when we checked in they offered a list of restaurants that you may consider for breakfast lunch and dinner in their area acknowledging their dining room facility was somewhat limited. our room was very comfortable very clean and quiet. good comfortable beds. the hotel is by the beach with a courtyard swimming pool overlooking the ocean. our room had a fabulous view of the ocean and there is nothing in between the hotel and the ocean. their cleaning staff and the director of guest services angela were just extraordinary. i have never dealt with more honest people in my life. four days after i had checked out of the hotel i realized that i had dropped my wallet $--- worth of canadian dollars somewhere in the closet below the safe and the wallet was probably out of sight from the cleaning staff. the cleaning staff retrieved it for me and the service manager sent it back to me by fed ex following my delivery instruction. i have never dealt with more honest people in my life. mario',happy
id21330,' the unusually gracious desk clerk gave us a lovely high corner room. while the furnishings were a bit worn that means little to me. my daughter compared the room to an eagles nest; exactly what i wanted. i love manhattan though i arrived braced for the worst in terms of courtesy; i was very pleasantly surprised by this hotel is staff. the hotel is basic architechure is remarkably fine. their use of framed asian textiles produces some of the best wall decoration ive ever seen in a hotel.',happy
id21331,' this property is an older one that has been renovated but lacks the quality and cleanliness of other la quinta properties i am accustomed to staying in. bath was small and floor was not cleaned properly. bedspread has multiple stains pillows were lumpy coffee was terrible in room. noisy environment and location was way off the beaten path. will not stay here again.',not_happy
id21332,' just stayed at the towneplace suites located near the port columbus airport last weekend. although we did not arrive until nearly -:-- p.m. we were given a room with the special requests that were requested in the reservation. the desk clerk was very friendly (and helpful over the phone when we called for directions). this extended-stay type hotel is not fancy but is clean and served the purpose of being near the airport. a small kitchenette with an oven as well as a microwave is in each suite. we were disappointed that the hotel does not offer a park-and-fly option although they do have a free airport shuttle for guests without a car. a continental breakfast is included in the room rate but since we checked out at -:-- a.m. for an early flight we were unable to take advantage of it...',happy
id21333,' rooms are in desperate need of an upgrade. unfortunately so was the air conditioning system. i dont require much from an overnight business trip but a functioning ac in the texas summer is a necessity. i wont make this mistake again.',not_happy
id21334,' hotel is conveniently located near the highway which made it easy to get everywhere. breakfast was pretty nice good variety of food for every taste...and its included with your stay. beds are pretty nice clean nice tv in the room. overall good experience - exceeded our expectations.',happy
id21335,' so i have spent a lot of time making sure we had a great hotel for our first trip to nyc. it was my birthday too!!! although it was a - star it had great reviews on here although the last month it seems to have severely slipped. booked through priceline. location was good not slap bang in the middle of times square but that would be too much and too noisey. hotel by european standards was big although not nearly as big as a lot of ny hotels. ahead of booking in sent an e-mail requesting a nice room with one double bed. no reply. upon booking in we got alocated a room right opposite the elevator. the bed was smaller than a small double it certainly wasnt a queen or king. it was very small bed for two people. the room was small the largest part was the corridor to the mainroom part. nicely furnished and very clean. bathroom was big no bath though which was very strange. did not manage to sleep any of the nights there. first night the room was too hot so i called down about the air conditioning. i was told it wont come on until the temperature drops outside. it didnt come on all night. next night it got colder outside so we had the heating on. he cut out and back on about -- times during the night. in the end i just wore a coat to bed to keep warm. when i spoke to reception i was told that my apartment has pipe problems too sorry. not what i wanted to hear. was told that every single room had bad piping and that if you wanted heating you would be woken up throughout the night. i wasnt impressed. at no point were we offered help with our bags which was very offputting. not even a concierge to open the front doors for you. one time we were in the elevator and a porter was very rude dont bother pressing the buttons. the same guy i saw twice counting large wads of money no doubt tips. he had so much he could barely fold them. i only gave hima tip when he went to collect our held luggage on our last day even then there was no thank you when i gave him a tip. only one member of staff was friendly.',happy
id21336,' i got a nice offer on this hotel through ba holidays website. otherwise i wouldnt never have spent --- $+tax per night for that hotel ! first of all let is speak about the view. everybody seems to find it amazing... it is true they easily upgrade you to a harbour view room (so why spending --- $ per night when you are very able to get the nice room for the price of a city view room...?) but i didnt find the view that extraordinary. maybe for nyc it is but you only see some grey water and the statue of liberty far away (that is very nice though because you have a telescope in the room). the second fact is that the hotel isnt very tall (only -- stories) so it is quite impossible to have a breathtaking view (personally i enjoy a lot being on a very high floor...). the room was very clean and big the bed wonderful ! but when you look at the room you dont feel like being in a --star hotel. furnishings are very average. bathroom is really nice with wc bathtub and shower apart. nice bulgari amenitites also. there is one thing i found quite strange : the quality of housekeeping changed every day... ! one day we had free bottles of water one day we hadnt... one day we had three chocolates on the bed one day we had only one... one day there were new bottles of conditioner shampoo and lotion one day we had to deal with the almost empty old ones... after all the location is good and bad at the same time... if you want to be in a quiet and sterile area it is probably the best hotel in nyc. but if you want to be near all in the middle of the hectic nyc citylife stay elsewhere. if you go midtown and back that will cost you around --$ (--$ one way) plus tip... !',happy
id21337,' my organization has held our large yearly training-award conference at this hotel the past - years and are very satisifed and impressed with their continuing high level of customer service and attention to detail. they have a stablized hotel staff that executes formal banquets and setup of training workshops with precision; not turning over personnel unlike many other hotels is a key to this success in my opinion. i would strongly recommend this hotel for a solo stay or large multi-day function!!',happy
id21338,' have stayed here several times in the past...great hotel great convenience! parking is always available to guests which is a a requirement i have while traveling. the rooms and bathroom are always clean the bed is comfortable and the tv is large and easy....which is not the case at other places.',happy
id21339,' stayed in june ---- we used the house car twice the - bedroom apartment was very nice and stylish no body told us that they have bikes for guest use when we asked abou bikes to cross the golden bridge gate so we rented bikes for that trip. the parking fee was so expensive $-- a day we parked the car for - nights without using it once since we were eager to use the cable car to go to and from union square and the f-line with historic buses from towns of usa and europe. also we used the yellow go-car once which is a self-guided tour in small yellow cars went through lombard street and golden gate park in the go-cart which was so much fun.',happy
id21340,' hotel in fantastic location i have stayed in a few hotels in new york - this is by far the friendliest with great concierge service - always very polite and great knowledge. i dont like high-rise hotels (dont use lifts) so this was perfect - stayed on the third floor. the room was very good for the four of us clean and you couldnt hear any noise from outside. the continental breakfast was more than adequate maybe just a little more fruit would be good.',happy
id21341,' stayed at this location as it was close to friends we were visiting. new hotel. very clean. close to sea world and they have a shuttle. restaurants and stores (target) close by. we had a handicapped room that was very nice. good shower although with a roll in the floor gets pretty wet. also we had to bring in the room chair for my husband as he needs to sit when shaving brushing teeth etc. free wifi in room which was awesome. fridge and micro in room. laundry and nice workout room came in handy. breakfast was continental but did the trick. we were very pleased and would recommend. freddy is hamburgers down the road was awesome for fast food....especially the shakes. quiet nice comfy bed. all in all a great stay! easy -- minute drive to downtown riverwalk-alamo.',happy
id21342,' we loved the copley square hotel during our recent visit to boston. the location was perfect in the back bay in the middle of everything. it was close to the t for a quick trip to just about anywhere. best thing was the two king bed room suite. this gave our family with two teenage girls plenty of room to spread out. the beds were also more comfortable than most hotels. we enjoyed the free wine from ---pm every evening. the wine was good - and we are pretty picky! the staff is really pleasant and they are all very helpful with directions and recommendations. our only complaint was that the bathroom was very small - even in a two bedroom suite but we managed ok. my only suggestion to the hotel would be to put up some additional mirrors in the rooms with easy access plugs to help off set the lack of bathroom space.',happy
id21343,' slum quality hotel. needs cleaning & renovating. heat and internet service erratic-. i arrived during a snow storm -- the steps were very icy and dangerous -- nobody had come out to put down sand or salt. the description in the brochure newly renovated historic boutique hotel bears no resemblance to the reality.',not_happy
id21344,' starting off with the pluses -- as others have said the location is central (near cable cars bart etc.) but right downtown so very busy and can be noisy. but i didnt hear a lot of street noise from the -th floor. the hotel staff were friendly and responsive. the rooms are large and we lucked out by getting a terrace room. it is not luxurious but it is clean spacious and you cant beat the price. my only criticisms would be that my teen son found the sofa bed to be uncomfortable so there was some complaining. i understand that they have cots also so that might have been better. however i found the king bed to be comforable. also i am surprised it is highly-rated for business as there was no proper business desk and chair which is typical in hotels. you either sat on a low bench at a table or on the couch with a low table to work on a laptop. or you sat with it on your lap. we stayed for five nights so this was bothersome. also they dont have breakfast anymore which is too bad. we did some breakfasts in the room but also had a few expensive diner breakfasts nearby. i thought the hotel restaurant was a bit expensive - $- for gelato one night -- but they do have hour with half price appetizers. i found sf to be generally an expensive city - restaurants museums etc. more expensive than new york and washington. one place that we liked for a reasonable dinner was postrio at --- post street just next door. they had a bar menu that was tasty and perfect for a light meal. having the microwave sink and fridge in the room was handly. they should provide dishwashing liquid and dish towels though. i did wonder if dishes were properly cleaned by the housekeeping staff. all in all if you arent too fussy and you dont require top notch furniture linens etc. you will be here. and once again there is a lot of value for the price including free internet.',happy
id21345,' my fiancee and i went to new york city for - days just for fun. we had never taken a trip together before so we decided to go somewhere we had been before just separately. we chose the new yorker because of its amazing reviews and its low price. we were worried that because the price was so low that the hotel wouldnt be that nice. we were wrong! it was awesome! the room was larger than we thought and the bathroom was nice and clean. the decorations were modern and fit in nicely this the hotel. for being one of the older hotels it was wonderful! it was really close to penn station which we used very often to get to other places in the city. when we go back to new york city we are definitely going to stay here again!',happy
id21346,' on weekends the pool sauna and steam room area is out of bounds because they are transformed into a gay club so music may be too loud for those on the lower floors. otherwise excellent location and facility',happy
id21347,' i made a call while driving aimlessly around hollywood and when gabriela answered that was the beginning of a very nice though short stay. kudos to gabriela and joslyn at the front desk!! so nice and helpful!!! nice little outdoor pool spacious room discount on the price free candy-snacks sodas laundry soap wonderful hot cider...and so much more. pay parking but under hotel gated and safe! great local near kodak theatre easy little walk to hollywood blvd. gabriela and joslyns boss should give them a raise!!!! would very much so stay there again!! ~ cain',happy
id21348,' rooftop pool is great bar drinks are strong and tasty service is superb and the dark reception is enticing! ;-) not to mention the quality of the rooms - excellent!',happy
id21349,' ok so the room rates are outrageous for the luxurious shoe boxes but the orchard garden hotel is unlikely to remain a well kept secret for much longer. - day stay in mid may for medical conference. location is just ok - about -- min walk to the convention center but suitably out of the way of the main convention hotels to be perfect. much of the decor and facilities described in other reviews are as good as their billing. the environmentally sound hotel management and facilities represent a paradigm shift and for which the og will clearly serve as role model. highlights are: great bed wireless internet small though highly functional workout room. generally helpful and well informed staff who are well versed in the important role that energy efficiency and environmentally sound spaces will play in future cityscapes. i will definitely stay her e again on a future trip – if one can even get a reservation! hold them to $--- a night tops – aaa helps.',happy
id21350,' i stayed in the large captain;s room and it was spacious and lovely. the bed was very comfortable and i slept very well. the french restaurant attached to the lobby has amazing food and seems to be a destination spot for the locals. so after a great night sleep and a perfect cappuccino with a square of chocolate i crumbled on top (again at the restaurant) i rented one of jane is bikes (-- dollars) and road the streets of greenwich village and up and down the park path along the hudson. finally the staff was authentically friendly and helpful and seemed to enjoy working at the jane.',happy
id21351,' had a waterfront king sized room. this hotel is close to the aiport but also close to major attractions and the staff is wonderful. would definitely recommend and would stay again.',happy
id21352,' i was surprised! the hotel interior is modern and well decorated. rooms are clean and have a big flat screen tv. mattress has this pillow-top system that inflates and makes bed much softer. but i didnt like pillows that much. location is perfect! stapleton is a very fast growing area.',happy
id21353,' we booked this hotel for a great price so i wasnt sure how nice it would be. the rooms are simple but clean and the beds are comfortable. the staff is super friendly! by far the nicest hotel staff i have come across. i would highly recommend this hotel.',happy
id21354,' rooms were very outdated and in need of repairs. room smelled musky and the bed was not up to par.also room service took forever. next time i will be staying at paradise cove if i want to be on mission bay.',not_happy
id21355,' exceptional value great location within walking distance to the wharf would stay again free parking saved us $-- a night vs the other hotels the only downside is the traffic noise if you are on the street side',happy
id21356,' first of let me say that the lady who checked me in was very nice and helpful(dont know her nameshe had no name badge on)and also i believe the manager was on duty she was great as well.but this hotel has several major issues that require attention immediatelyi dont know who cleans the rooms (or lack thereof) but they dont do a good job at cleaning the roomsor stocking them with the right amount of towels (even though i didnt need a lot of towelsi pay attention to small detail that most will miss.where shall i begin? (i also have photos to back up all of my complaintsto prove they are valid) the carpet in the room i was given was beyond dirty (spotsstains) in the kitchen area there was hair on the counter top by the coffee pot.to the right of the door upper left there is about a -- inch crack on the wallto the bottom left of the door there is a medium size gap in the door where someone can see through your room (i had to place a pillow over the gap in door) above on the ceiling there is water damage by the sprinkler system is case of firei requested a non-smoking room yet the comforter had burn holes in it? there was a spider in kitchen area crawling by the burnerthere was also some type of bug crawling by the bottom of the sink.in the bath room the light fixture is broken-cracked and there are dead bugs inside of it.there were only - large size towels and - small in bathroom (all of them were unclean-stained) good thing i brought my own.the tv set is prehistoric and the reception is beyond pooryou cant enjoy watching the channels youd like to view because something is wrong with either the tv set-cable or both? the furniture is stained and needs to be cleaned or replacedthe bed sheets and comforter was dirty (it couldnt have been fresh linen) the equipment in the gym area seems to be from the mid -- is out dated and barely in condition to be used.so think good and long before making this your choice or check the room before you waste time bringing all of your luggage into a room that is a total disaster.again i most say the employee & manager that i came in contact with was very nice and had good attitudesmy issue is with the problems that needs to be addressed.the hotel is actually in a very nice area that is peaceful and full of shopping and dining.but some major changes needs to take place as far as the cleanliness of the rooms-carpet (maybe hiring a new cleaning crew or re-training them) and updating things like the gym areatv sets.my advice to this hotel would be image & first impressions are everything when it comes to operating a successful business.where you want the customer to return and not feel cheated or let down.',not_happy
id21357,' the hotel was beyond my expectations and we had a very good time. the room was perfect the shower delicious cleaning service efficient a very good breakfast and help desk service very kind. the location is great half block from macy´s and subway. the room was not big but cozy. from my room i could see empire state. i recommend this hotel all friends and people who wants stay in ny with a good price. the cust-benefit is one of the best in ny.',happy
id21358,' my wife and i spent our -st anniversary @ the wellington and really enjoyed it. the location is second to none. we could look south out of our window and see time square then look north to see central park. the hotel is next door to carnagie hall and across the street from carnagie deli. the room was clean and the service was great. the only issue at all was the -st room they gave us to check in already had people in it. luckily when we opened the door nobody was in the room but there was luggate etc. in the room. we went back to the front desk and were issued another room along w- - free breakfasts for the mix up. we had a really good stay here and the noise was not an issue and the bed was very comfortable. for the price this is the place to stay. bryan',happy
id21359,' we stayed one week the staff was always nice helpful and smiling great service especially from eric (concierge) for every question about visits or restaurant reservations isaac at the bar was also perfectly welcoming (speaks very good french); as a guest you can have complimentary drinks at the bar between - and - pm on weekdays very good initiative (except that your child is not allowed there but you can bring him up a drink); on the other hand the lobby is pretty small and not convenient if you need to meet people especially on business; but the japanese restaurant koi (excellent one) in the hotel can accomodate this need... the room (junior suite) was clean and comfortable pretty large bathroom (separate bath and shower) enjoyable view on the park and surroundings thanks to - large windows (very bright room); you can ask for an additional bed (extra cost) (but we had to ask twice before getting it...) the location is perfect (midtown so this is central and each part of manhattan is easily accessible times square is very close: - to -- minutes on foot) in short it was a very nice stay dont fear about anything the place is great.',happy
id21360,' this property is decent but could use some updating in the common areas. the parking policy is a pain as you are given a voucher to display in you car window and charged four dollars a day. the parking garage needs to be marked better to identify the floors and re-paint the parking spot numbers. the location is convenient with the light rail right across the street. rooms are average nothing special. the tv interface is cumbersome and slow to use. watch out as they try to charge you $-.-- for bottled water even if you do not use it i had to have this charged removed. the internet service in the lobby is good and has a nice feature that erases your cookies and internet session. noise did not seem to be an issue this close to the airport. overall an ok place to stay very mediocre for a crowne plaza.',not_happy
id21361,' i have friends at columbia university upper west side nyc so the marrakech was convienant. i have stayed there three times. it is basic. lots of stairs and the hallways are dark and a maze of walls and corners to find your little room. the closet was a cheaply constructed shelf with a white drapery over it. the walls are painted dark blues and reds morrocan theme as they describe no candle thank goodness and cheaply put together. it is adequate but very closed in feeling. the lobby is a steep flight of stairs up onto the second floor of the five story building. sometimes there is a young doorman sometimes not. a starbucks is handy right outside the door outside and the subway #- train going uptown and downtown again right outside your door on broadway. excellent location. there are stores and eateries all around the neighbourhood and i always felt safe. arties deli and zabars not too far away and a nice mexican restauant steps away as well. the lobby is good has a bar which never seemed to be open for business but there is a computer corner and nice moroccan style boutique bean bag kind of chairs and wicker with striped fabric pillows and exotic music. the staff is young and kind of uncaring to the needs and assistance of an older traveller. my lady friend fell down the stairs and they would hardly help and guide her across the street to the m-- bus stop for her to get back to the airport. i purchased a cane in fact so her ankel was badly swollen the stairway was dark and the steps are not consistant in width. for students needing access in visiting the university it would be ideal the price is cheaper than every other hotel and better than just a hostel . you will have your own bathroom and there is alway a shared bathroom and shower in each hallway for a cheaper rate. if you want to enjoy that. the bedding was nice a white sheet collection a multicoloured pretty light fixture and a window in the room. the side lamp did not work and i felt quite closed in. a small tv and small bathroom they provide little soaps and the shampoos were used and half empty. i bring my own anyway. there is a grocery store next door so buying bottled water and bananas and muffins for your room is easy. there is no fridge but the window ledge will keep items on the cool side by the air conditioner. the place is fairly transit but i felt safe and realized that it was affordable. another hotel on the ave was way more money basically a couple subway stops away but i saved by staying marrakech. for a lone travellor it is fine. i did recommend this place to a lady friend who was not accustomed to nyc high room rates she thought the price was cheaper but i could tell she was really feeling uncomfortable with the surroundings and stairs. a dreadful fall on the last day there. the hotel did nothing really to be supportive or even offer us anything complimentary we simply wanted to move on and try to look at the trip in a positive way even though it was unfortunate. they are really lucky we did not sue. so many others in review mention the dark hallways and narrow steep stairs. i can not help but wonder why do they not install brighter light bulbs down the stairs for saftey reason. i think they just do not really care. but it is a cheap place you will hear talking and noise in the halls. even at almost three hundred dollars a night good grief. i have tried another place called the belnord hotel also upper west side and found it better. i have written a reveiw on that one. i travel to nyc a lot and consider myself an expert and been there done that so hope my review help you guys out. i just love nyc. the marrakech has a great neighbourhood location is basic unique and if you are not planning to hang out in your room alot if would be perfect. casual most people in jeans and sports clothes get the picture. not for a big family parents your kids will be happy and fine there. again columbia university a couple blocks walk really nice area -- minute subway to times square. trendy artsy and easy m-- bus from laguardia for a couple bucks. the bus is like a city tour going through harlem you see apollo theatre and all the slices of life that is a bonus itself st. john the divine cathedral not far from the marrakech central park within walking distance all in all i prefer more upscale this place is for the budget traveller and i have never stayed in a hostel not my thing i like my own bathroom and security. this place is just ok and provides a room with a bed. there were no bugs or bites any of the times i was there a believe me i check.',not_happy
id21362,' we stayed at this hotel last christmas after a long-hour drive. the hotel was not new but clean enough. the staff were friendly and the breakfast was served hot. most of all the rent was not expensive. in all it was a pleasant staying.',happy
id21363,' superb location less than half a mile from macy’s and empire state building and within an easy walk of --nd street times square and the theatre district. a little further away but walk-able is central park but the hotel is next door to a subway station allowing easy transit to other parts of manhattan such as the financial district or harlem. as duke ellington said “take the a train!” the hotel dates from ---- and the interesting décor reflects the hotel’s art-deco heritage. our corner room on the --th floor was large and airy and had a superb view of the empire state building. the hotel staff were polite and friendly and the bell-hops and transit people were very helpful. overall a very good hotel in a superb location with lots of heritage.',happy
id21364,' were east coasters so traveling to the west coast is a big event. we were also traveling with - teenagers (-- and --) so we needed to satisfy the teenage quotient as well. our stay in san francisco at the stanford court met all of my expectations. our california adventure started by landing in sf picking up a car and proceeding to yosemite then heading to monterey and finally ending in sf. we decided to spend - days in the city and i wanted a good central location to call home. i was initially concerned about location. i wanted to be in a good neighborhood near to transportation and close to the things that i wanted to do. i was dropping off my rental car after we arrived as i did not want the expense of paying the extremely expensive rates to park a car. i looked at lots of trip advisors and settled in on the stanford. this location is tough to beat. it sit on top of nob hill has a cable car stop for - different lines right in front of the hotel and if you are so inclined is a close walk to china town as well as union square (it is easier to catch the cable car though). since we were traveling as a family of - we needed a room with - beds. i knew that the stanford offered rooms with - queen beds so i made this request on our reservation. i called a day prior to our arrival to ensure that we would have a - queen bed room. when we arrived we were assigned an inside room with - queen beds. my kids were uncertain if an inside room was for them but after seeing the room they were fine. our inside room was quite spacious had - windows which overlooked an inside courtyard - large chairs a desk and our room had a separate bathroom and sink area that was closed off with a door. in this same area we had ample storage room for a couple of suitcases and all of our hanging clothes. this is an older hotel hat has been recently renovated with modern accommodations. this is not an old and worn hotel. the property has character and is well maintained. basically the stanford fit us very well. our room was very clean which is a critical point and we had no complains with any of the hotel services. each hotel staff member that we encountered was pleasant and said hello. we even got to know a few on a first name basis. the bell staff was pleasant and helpful with directions. the concierge staff offered excellent choices for dinner. the front desk staff was efficient and professional. our - day stay in the city was enjoyable by all standards. a few personal recommendations regarding san francisco: i see no need to drive a car in the city. i am glad that i did not have the worry of a car as driving the hills is an adventure and parking could be problematic. looking down any of the hills in the city will immediately confirm that a car is not necessary. i would highly recommend purchasing a - day cable car-bus-trolley-subway (not bart) pass from the front desk (i believe $-- for - days) - yes the front desk sells these passes. the cable car stop is directly in front of the hotel so it is extremely convenient. i believe that a single ride on the cable car is $- as well so this pass is a real bargain. having the added bus and subway pass also helped in getting around the city. we started our first day in the city by taking a guided tour bus of the city. we picked up the tour in union square and the bus drives a loop through and stops at all of the well-known san francisco landmarks - fisherman is wharf presido (disney museum) golden gate bridge golden gate park haight-asbury painted ladies financial district etc. the hotel concierge made recommendations on which tour company to take (it was not a gray line tour). our tour served as a good introduction to the city and gave us an idea of what we wanted to see and of where we wanted to go. union square is several block down the hill and offers a wide array of upscale shopping and restaurant choices. there is a starbucks on the corner between union square and the hotel that offers a good array of breakfast choices and drinks. there is also a cvs drugstore right across the street from starbucks to load up on any snacks too. this area was very active and safe into the early evening with lots of stores remaining open and people walking about. chinatown is - blocks down the hill (in the other direction) and offers some fun cheap shopping and dining options (the concierge was able to recommend an excellent chinese restaurant). we felt completely safe in chinatown even after dark as there are lots of people walking the streets. fisherman is wharf is no more than -- minutes on the cable car down the hill. i am personally glad that i did not make the choice to stay down in the fisherman is wharf area - it is a great place to spend a couple of hours but the vibe is the area is not as pleasant as in nob hill or at the stanford. while at fisherman is wharf stop to see the sea lions on the pier as well as make time for some boudin sourdough at their bread factory (go to their factory along fisherman is wharf and not just to a boudin bread store). you can get a decent lunch there as well. definitely take in the alcatraz tour and order your tickets as far in advance as you can from alcatrazcruises.com (they are the only vendor to and from the island so there is no need to shop prices). i saw people being turned away at the dock who expected to walk up to purchase a ticket. ghiradelli square is close to fw but not worth a special trip unless you have time to spend. the ghiradelli chocolate store is there and they provide a free sample of their chocolate but overall the store is quite small crowded and expensive. it is also not a good place to try to catch a cable car as the lines are very long. if you have the time and are a sports fan i would strongly recommend catching a giant baseball game. we attended an afternoon game and at&t park is beautiful. i highly advise that you obtain tickets prior to getting to sf as good seats are difficult to come by and can be expensive. i arranged for tickets several weeks prior to our arrival and i was surprised on how difficult a good ticket at any price was to obtain. overall san francisco is a wonderful touring city and the stanford court was an excellent hotel choice. the hotel receives my high marks for comfort and service. i think what is best about the stanford court is its location; this hotel a real hidden gem.',happy
id21365,' we stayed for three nights. the hotel is a very new boutique style hotel directly across the street from safeco field and qwest stadium. the location is a sports fans dream come true. it is even relatively quiet on game days when thousnads of people are outside your room. the staff was class act. the restaurant in the main lobby was the best place we ate all week. the pool is small but overlooks the baseball field and big enough for our preschooler to enjoy. the big bonus to these hotels is that you never need a car. the silver cloud chain provides free shuttle service to every major attraction in seattle. this hotel gets everything right! we also stayed at the silver cloud lake union in a suite. it felt more corporate and a bit more formal. the front desk staff was not quite an down-to-earth but the hotel was very nice. we cant wait to return to seattle and stay at silver cloud stadium.',happy
id21366,' clean and friendly service. breakfast bar good but basic.',happy
id21367,' from the time we arrived at the front door until we checked out the service was exceptional. the front desk staff were very knowledgable friendly and acted as great tour guides. door men valets housekeeping staff and restaurant staff very friendly. highly recommend staying there beautiful establishment.',happy
id21368,' i had lunch there today and got the most expensive item on the menu. i have been going there for several months and the wait staff allowed me to change the channels by giving me a remote control. there are several tv is in the harriet is restuarant so i chose a table near a tv that no one else was watching and changed the channel every so often. between the main course and desert a male wait staff comes up to me and says that the manager said i cant be changing the channel and i must surrender the remote control. this was said to me when there was no one else in the restuarant. now is this a inter personality control issue or is this changing the channel causing harm to the tv itself? with a twenty percent tip my bill came to about thirty six dollars. i think if i am coughing up that kind of money and not infringing on anyone else is viewing pleasure i think i should be able to change the channel.',not_happy
id21369,' my self and - friends (age --+) shared a - bed room for - nights during the us open. the hotel was clean close to the subway. very small lobby. had a nightly issue with a sewer-type smell in the lobby which was always resolved by the morning. did not eat at the restaurant but there was coffee available in the morning tended to be empty by after -- am. beds were very comforatable. accidently left my wallet with cash and credit cards laying out all was there when we returned after housekeeping had cleaned the room. hotel staff was courteous and helpful. if you are going for a simple place to sleep while you explore nyc it is fine. if you are looking for opulence and luxury not the place for you.',happy
id21370,' stayed here with my wife -- to -- feb ----. great location just round the corner from beale street.i couldnt fault the hotel. we didnt eat there but every bar in beale street serves food. if you want a great steak ask for the butchers shop. -h ueys- just opposite good for burgers etc. this area is all about music and drinking. have a good time.',happy
id21371,' we stopped here overnight (july --) before we started our drive up the pch....great location for us as it was close to the airport and very convenient to several car rental companies. everyone was very nice and pleasant. only downside was that our room could have been a little cleaner....it wasnt terrible but it was definitely missing some finer touches (e.g. previous guests trash hadnt been emptied in the main area of the room).',not_happy
id21372,' okay so it is not a palace - it is a european style (ie small rooms) hotel moments from central park and the museum of natural history buses into town and good subway links. you can walk to some really nice restaurants good diners and into midtown really easily. the staff are friendly and extremely helpful - to the point of checking us in for our return flights. the walls may be pretty thin and you can hear people in the corridors but as long as youve got good neighbours it is a quiet night is sleep. there were lovely welcoming touches (we stayed a week) free tea and coffee in the mornings and the cleaners were efficient and hard working. wed definitely come again.',happy
id21373,' my stay at trump international was less than perfect. after spending a night in a frigid room we realized the air conditioning was broken and regardless of what we set the thermostat on the room stayed -- degrees. the maintenance staff did come promptly the next day and repair this. during the middle of the night the automatic sheers and drapes would open and close by themselves waking me up at - a.m. and other odd times. the toilet in the hallway bathroom which hadnt been used leaked all over the floor. again maintenance did come promptly to fix this but management did nothing to make us feel special after all of these issues. for over a grand a night one would have thought there would have been a dinner comp at least. the view of central park west and columbus circle was magnificent and the easy access to times square and beyond was wonderful.',not_happy
id21374,' i have nothing to say against overall quality of this hotel: it is well located clean and staff was very nice. but i am fed up of being charged for internet in high end hotel: charging --$ for --hrs of internet access in ---- is not ok. i depend on internet to work and i expect it when i go to a -* hotel or higher. i have decided that from now on excessive fees will directly impact my ratings. in this case i would of given --- -- for internet (--$) and -- for parking (--$) = ---.',not_happy
id21375,' nothing extra special here. be sure to get all items from room when you check out. went back next day for items left in room day before items managed to check out too. staff was not very helpful in this. you need to speak to this person no this person and talk to so and so.',not_happy
id21376,' my wife and i spent - relaxing nights at the prescott. very classy in a low-key fashion. the club level is worth the extra cost. good location and helpful staff. i would return.',happy
id21377,' beautiful chic hotel but for the gaslamp--an area that is supposed to be hopping --this trip was a snooze. the hotel itself charged us extra ...nearly $--- extra and claimed to release these funds at check in (mind you i was already charged an initial deposit! and i am still not sure what the extra holdovers were for. ) when the staffer felt like she had sufficiently explained the charges to me i asked if i could read her my statement which contradicted with hers and i was placed on hold for about -- minutes. the high -pitched so sorry about that ... didnt help. the room had a fly in it upon check in and the shower took a full - minutes to warm up--all i wanted to do was take a hot shower after a long flight. not worth the money...or the locale! this place was dead.',not_happy
id21378,' the oxford had character class and dignity. in every way it is the kind of hotel we like to find when travelling but seldom do. while pricier than some hotels we have stayed at it is well worth a bit of a splurge -- comfortable quiet and convenient (especially if you are travelling by train). unquestionably this is one to return to. rooms restaurant decor and age all combine to make a relaxing yet stimulating package.',happy
id21379,' where do i begin. i was a bit nervous when reading the more recent reviews but boy was i wrong. the hotel was amazing in all aspects. they treated us like family right when we walked in from the bell men to the front desk. we stayed there for - nights from the -th of september. our room was nice nothing amazing but the bed was very comfortable and everything was very clean. the service is top notch. the istana restaurant was spectacular every morning. the hostess was very nice and foudi took care of us with his amazing crew. after the first day they knew exactly what we wanted and took care of us as they saw us approaching the restaurant. the housekeeping staff was on point...left extra towels and maintained the room perfectly. this is our new home when visiting new york....',happy
id21380,' west columbus quality inn and suites is a run-of-the-mill choice-brand accomodation located in a business-park setting and adjacent to two other motels. the motel also sits conveniently next to a waffle house. parking for quality inn is well-lit. oddly the entrance to the parking lot is shared with another non-major-brand motel. quality inn is very convenient to i---- (less than one-half mile) and is an easy eight-nine-mile drive from downtown columbus. our large room featured a comfortable king-sized bed recliner and mini-fridge among other standard amenities. while free high-speed internet access was difficult to gain at times and another motel provided a more reliable connection. for those traveling without a computer one is provided in the upstairs loft area. the bedding although comfortable featured the choice brand is poor decision of half-sized standard pillows. fortunately there were four or five pillows to make up for the lack of one full-sized. the bathroom was spotless; the shower pressure was strong. an area of the lobby was being remodeled during our stay (dining area perhaps?) we woke up too late to take advantage of the complimentary breakfast but from the looks of the equipment trays and the like the spread looked plentiful. the front desk clerks were courteous and competent providing an excellent experience to the checking-in and out process. quality inn and suites once again demonstrated the ability to provide basic reasonably priced ($-- with tax) clean lodging with minimal discomfort.',not_happy
id21381,' this was our fifth annual chicago shopping weekend. we have never stayed at the same hotel twice but this year is stay at the doubletree may change that trend. while we have always chosen downtown chicago hotels the doubletree is location made for a very easy walk to the michigan ave. are shopping but was also a very manageable walk to the state st..-wabash shopping district. the staff at the hotel from the front desk to the concierge bellmen and housekeepers were friendly and helpful. and the large warm cookie upon check in was a welcome treat! the room was clean and very comfortable. we had dinner one night in the hotel is restaurant. the food and service were good but a bit pricey. there is an einsten brothers bagel shop in the hotel which made morning breakfast and coffee needs quick and convenient.',happy
id21382,' i had read that the rooms were small but it felt more like a prison cell. the room is barely big enough for the queen bed the bathroom is tiny and only has a shower ( which by the way if you were over --- lbs you would not fit in that tiny shower ) and the water kept turning hot and cold. i would recommend you stay elsewhere... the only good things are the location and the price which i would say spend the extra money and stay somewhere nice instead. and although the location was good it was very noisy and hard to sleep.',not_happy
id21383,' need i say anymore excellent!!! any money spent here is well worth it. the service the spa the location excellent!!!!!!',happy
id21384,' my husband and i wanted a night away so we spent a night in this hotel. the staff is very friendly and went out of their way to treat us as valued guests- from the front desk to the valet staff to the bell-hops. the room was beautiful clean and had an extremely soft and comfortable bed. the view from our window was a perfect picture of downtown dallas. i recommend this hotel to anyone traveling or to people who just want to have a night away from home like us. great location too!',happy
id21385,' well located on side street just off of times square. approx. - blocks from bryant park and the grace building. great little boutique hotel. clean quiet and comfortable. great little bistro bar next door with secret hallway to from hotel!',happy
id21386,' this residence has nice large rooms . accomodation includes a free full american breakfast which gives every day a pleasant surprise. also parking is easy and rodeo drive is within walking distance. just the right place also helped by the very friendly staff!',happy
id21387,' stayed for my birthday weekend. location was nice right on riverwalk but not at really noisy part which was good. building is older but veranda overlooking riverwalk was very relaxing and nicely landscaped. we got a great price on our room and their breakfast buffet at mangos was fantastic which was also free with our booking. all the people we interacted with were super friendly and service orientated. espresso coffee (their coffee shop) heated our leftovers with no problem. bars drinks were fantastic and bartender was nice she came out and checked on us often. check in staff and housekeeping were both great. parking is --$ a day and on site. we will surely stay here again in the future and were pleased with every part of the hotel.',happy
id21388,' the taj hotel boston is a definitely not a level five star hotel and i am at a loss as to why it is viewed as such. the hotel may be an old hotel but it is far from elegant. while the hotel lobby is tastefully and elegantly designed the hallways are plain and ordinary. the room was small and the furniture was unremarkable although the bed was comfortable. there is no free internet service (they charge $--.---day) unless you visit their business center (where they charge you -- cents a page for printing.) the worst part about the taj however is their atrocious customer service: i made reservations two weeks ahead of time and spoke to a front desk person requesting a refrigerator a rollaway bed and a coffee maker for my room. he told me it wouldn’t be a problem and he would make a note of it on my reservation. when i checked in sunday august -st the front desk person first argued with me about directly billing the company i work for and then said she knew nothing about a refrigerator a rollaway bed and a coffee maker for my room but said she would have them sent up right away. i also requested a ny times be delivered to my room each morning which i was told also wouldn’t be a problem. the refrigerator and rollaway arrived right away but i was given some story about only a limited number of coffee makers were allowed in the hotel because of the outlets. the a-c didn’t work properly and i asked the hotel to send somebody up to fix it which they eventually did. i also asked for a couple of extra pillows towels and a child size robe (which is advertised on their website.) i had to ask for the pillows and towels twice the coffee maker three times and the ny times nine times even though they kept saying it wouldn’t be a problem and they would make a note of it on my reservation. (they kept delivering the wall street journal instead.) the child size robe never arrived. the a-c eventually malfunctioned again and gave the room a damp musty odor which was never fully removed by the time i checked out on august --th (the third floor where their business center is hidden also has a damp musty odor.) when i finally complained to the asst. gm the ny times arrived twice and then stopped coming and the coffee maker arrived with two packets of coffee (enough for two cups of coffee; when i asked for some creamer for the coffee it was brought to my room and sullenly shoved at me.) housekeeping removed the extra towels and never returned them even though i again asked for extra towels. housekeeping also complained about my wife and daughter sleeping late saying they were making it difficult to make up the room. boston is a terrific city which i have really fallen in love with. everyone should go there. just don’t stay at the the taj hotel in boston.',not_happy
id21389,' just returned from a trip to nyc. i stayed at the hilton garden inn for - nights. it is the best sleep i have had in many years. the beds were so comfortable!! the rooms were great and the service was superb.',happy
id21390,' it would have been a perfect hotel but for a few very big issues. i stayed on the -nd floor a room right next to the main extractor fans - had to put up with a constant load hum what made this worse is that i had an early flight so it was like being on the plane but lying down. shower not hot water - so was up all nite then having to face a freezing cold shower. it is a shame cause the hotel seemed very grand but they just didnt get the fundamentals right. yes i did try to change rooms but hotel fully booked.',not_happy
id21391,' we just stayed here for a week with our two children. we had a beautiful suite. it was set up perfectly. we had a large bedroom with a tv and double doors that led into a small room-hallway. then there was another set of double doors that led into the living room with a pull out couch desk and tv. there was plenty of room and privacy for the four of us to live and sleep. we requested a small refrigerator that was happily provided for no cost. there was a small but perfect indoor pool with an adjacent sitting area outside. we saw many people having their breakfast outside while their kids swam. the gym was spacious and well equipped. of course the coffee in the am and hour in the afternoon were great as were the - different free newspapers. the concierge arranged for a limo from the airport. he also hooked us up with discounted tickets to the aquarium which allowed us to skip the line. the neighborhood was perfect. we walked to the willis tower miracle mile navy pier and many other sights. also walked to many great restaurants (wildfire chicago q). the red line is steps from the front door. everything you need is right in the neighborhood. great and friendly service. wish every hotel stay was like this.',happy
id21392,' the w alone is an amazing property to stay at but the w lakeshore beat any expectations that i had. from the moment we walked in the door diana at the front desk was so welcoming and sweet. she did not hesitate to assign us to such a beautiful room with a remarkable view. :) thank you diana. the trip only got better as we met ashley at the concierge desk! ashley you are an absolute asset to the w lakeshore. being a concierge at a hilton in fort lauderdale fl. i know what guest expect from the concierge desk and ashley went far beyond the call of duty! she recommended the best places to go and the best way to spend my --rd birthday! ashley thank you for the surprise gifts awaiting our arrival back to our hotel room. you made chicago and my birthday that much better! i will definitely be returning. ;)',happy
id21393,' we arrived here on new year is day and had no problems finding the hotel. it is right at sundance square which is downtown fort worth where most of the bars and restaurants are. the hotel parking is $-- per day self park but we found a parking garage a couple of blocks away that has free parking on the weekend and we were able to use that friday-monday morning for free! that saved us $--! the lobby has free coffee and free internet access. the bar is open nightly and there is a -- convenience area. attached to the hotel is a bakery open for breakfast and lunch. the room was adequate king bed. the bathroom had the toilet and shower in one room no fan and the sink out in the room. we were on the tenth floor which wasnt quite high enough to see the city as a whole. we would stay here again.',not_happy
id21394,' as a business traveler ive stayed at many crowne plaza hotels. this particular hotel while not bad is certainly not the finest crowne plaza has to offer. the large atrium section is strangely devoid of any character as if they havent decided what motif to go with yet. many of the large planters in the atrium are empty and with the dark lighting it gives the hotel an impersonal cavernous feel. plus the indoor pool is right in the center of the atrium so forget about peace and quiet until about -pm. the rooms themselves are okay about the same as your average holiday inn. i would stay here as an alternative to a holiday inn or similar but if you are looking for something nicer i suggest one of the nearby hiltons or marriotts.',not_happy
id21395,' we enjoyed - nights at the washington dc capitol holiday inn. museums within walking distance. we walked to the lincoln memorial but caught a taxi for the trip back. nice size room and bathroom had lots of counter space. the bath & body products were a nice touch. very clean hotel. starbucks in lobby is very convenient. the roof top pool was great for the kids but got very very crowded. i was disappointed we could not see the dc sights from the rooftop.',happy
id21396,' this hotel is a great little retreat from the business of every day life in charlotte. it is in an excellent location - located within minutes walking from south park mall and many restaurants and little boutiques that are sure to please anyone. we not only stayed there - friday and saturday night - but we also had our wedding reception there on that saturday night. the pool is relaxing with a waterfall that soothes while you swim. the market cafe they have there has good food with good service. the garden courtyard where we hosted our reception is charming relaxing and a wonderful place to unwind with a glass of wine at the end of your day. the staff there was excellent - top notch every step of the way. from the desk clerks to the managers (again - jon osborne is great!) we were treated wonderfully by all!',happy
id21397,' my wife and i vacationed to san antonio texas in june of ---- for - days and we stayed at the mokara hotel and spa. this is a phenomenal property with the best location on the entire river walk. the hotel has been recently updated with extensive custom cherry millwork travertine marble baths and showers rain forest green marble vanity tops and beds so comfortable it makes it hard to get up in the morning. in addition the rooms were clean and spacious and the turn down service was a real treat. furthermore the terry cloth bath robes (in every room) great on site restaurant (read the ostra review for details) and the spa make this hotel a truly - star experience. the staff was always respectful and courteous no matter who you interacted with the staff always dropped whatever they were doing and took care of their guest first! we had interaction with over -- staff members in the - days we were guests at the mokara and every staff member was well trained and made it their personal responsibility to ensure we were treated like “an honored family guest”. this hotel will not disappoint you and i cannot stress enough that the location is exceptional!',happy
id21398,' the hotel is centrally located the staff is very helpful and competent and the morning breakfast and afternoon wine and cheese take place in a beautiful library room with a baby grand piano. the rooms are well designed though small and nicely decorated. we would definitely stay here again.',happy
id21399,' this hotel charged my card for a booking that was cancelled far in advance at least -- days and certainly within the required time period. when contacted they said they would release the authorization - that was on a friday they didnt do it. on the following tuesday thay had taken the money from my account dispite assurances they wouldnt. this caused overdrafts. when contacted again they said they would reverse the charges right away. they did not do it. i have had to file a dispute with the bank and now i have to file a small claims against them for all the fees i am incurring because they took money they had no right too! they lied about what they said they were going to do and did not return my money when they said they would. this management is awful! i used to like to stay there never again and i will not recommend them either. still waiting for my money!!!!',not_happy
id21400,' we were pleasantly surprised by this hotel. great location right on the water. outdoor dining was fantastic.....felt alittle like a european city for a moment that night.',happy
id21401,' sayed one night on girls weekend trip. rooms were ok older and small. lobby was nice. service was terrible we pulled up and there was work being done outside my friend went to get the bellmen to help with our bags....he never came out she had to unload car and then he still didnt help move the bags. after taking car back and checking no one offered to help us still with our bags. rooms were noisy. stayed another night down the road for same price i gave them -. wouldnt stay again unless good deal. location was good.',not_happy
id21402,' the crowne plaza name invokes high quality and is well-regarded generally. this hotel should not even carry that name. the bedroom was cleaned fairly well but the bathrooms were not. the smell of mildew was as haunting as the lack of an extraction fan for moisture. every night was a rough one. the entire street-side of the hotel was next to the trolley station which either sounded a bell upon approach or announced loudly that this trolley was no longer in service. this ended very late at night. i was awakened either by the trolley the elephant who stayed in the room above me and whose urine stream sounded like it was above my bed or i was awakened by the voices in the air duct of people arguing in the bathroom. ah but wait the plopping of newspapers in the hallway or the bill being shoved under my door was also a factor. so much noise! if you are a light or medium sound sleeper skip this hotel save your money and stay elsewhere. location was the only reason i chose it and of course i stupidly trusted the crowne plaza name. the food was good as was the service but it all was overshadowed by a hotel that probably has not seen a remodeling since the early -- is. save your sanity really...go elsewhere.',not_happy
id21403,' i spent a week at the lucerne with my mother during a cold week in december. we needed to be on the upper west side and this was a fine choice in terms of accommodations location access to a variety of food choices as well as transportation (cabs buses and subway). our room was on the corner of amsterdam and --th so there was a lot of traffic noise. request a room on the highest floor possible to minimize the street noise. the room was nice - - beds a desk dresser television and a small bathroom. everything was updated and the beds were warm and comfortable. it would have been nice to have a refrigerator in the room.',happy
id21404,' very good price for san francisco. the staff of the hotel is very nice and always to help you with anything: they suggest good restaurant and give advice for things to see-visit. you have a good breakfast with toast muffin coffee juice fruits etc. and a free access to internet and computers. rooms are clean and comfortable.',happy
id21405,' stayed at doubletree for company meeting and was very pleased with choice. meeting room was sufficient food and food service was excellent room was clean spacious and modern. guest services were friendly and professional. hotel is walking distance to shopping on michigan avenue and countless first-quality restaurants and tourist related attractions. at $--- a night dont know if id stay there when travelling with family but would welcome the opportunity to stay there again when it is on the company dime.',happy
id21406,' great location - close to union square trolleys and buses take you everywhere. buy a muni pass and you can travel everywher for a few dollars a day - great value. we shopped heaps - victoria is secret just around the corner. every major department store and boutique imaginable just minutes away. food in sf is great - cheescake factory just across the square on top of macys has an awesome menu - so hard to choose. hotel staff are exceptionally amazing - all very different personalities but all customer service oriented. you wouldnt expect it from such a great-looking boutique hotel. they suggested restaurants and advised us on how to get around to various places. cant fault them at all. thanks to david omar and wayne. cleaning staff were very friendly also. i cant remember the last time i received such great customer service. thank you - it makes a difference to your stay in a new city. breakfast every morning is great - cereal pastries yogurt fruit eggs etc. cheese and wine in the evening and fresh-baked chocolate chip cookies left out for guests at night. every floor has a tea room-area where you can help yourself to teas and apples at any time. nice if you want a quiet place to relax. as for the rooms very clean and serviced daily complimentary water bottle and chocolate on arrival. the decor is beautiful!!!! im very picky about where i stay and i was impressed. rooms are spacious for a big city. -- hour reception and electronic cards make it a very safe-secure hotel. quiet business centre room free to use which was handy as we did not travel with a laptop. cant fault it in any way. if i come back to sf i will only stay here. it is a gem!',happy
id21407,' this hotel showed that it was very old. the pictures definitely look a little better than the hotel actually was. we stayed in the regular rooms and the floors were very uneven. the bed was very uncomfortable and the pillows were way too small for the queen size bed. i didnt sleep very well at all at the prescott. this hotel was too pricey for what you get. if you do stay here do not order room service. they charged us close to $-- just for them to bring it up to our room and nowhere was the pirce listed. very disappointed with the enitre stay the only thing good about it was it was near union square was wasnt extremely loud outside but you could stay at the westin and get more value for your money and the westin is closer to union square.',not_happy
id21408,' ive stayed at plenty of hi expresses and this one was pretty much what you would expect but make sure you ask for a room in the bottom section of the hotel. if not you will have to take two elevators to your room which stinks especially if you have a bunch of luggage. the hotel is in a happening area of hollywood within a short walk of the walk of fame (overrated) and the chinese theater (underrated) and also a batch of restaurants. i did notice while staying in this hotel that most area eateries closed at about -pm. at this time of night the patronage changes in the area and not for the better. anyway the hotel rooms are of a good size with a fridge and a -- in flat screen. you also get a free hot breakfast with the room and free wi-fi. you will have to pay for parking (but it is valet) and deal with tremendous traffic trying to get to the hotel. better to walk around if you are staying close to the hotel. the housekeeping is great and personable and while the front desk tries to help; this hotel is in great need of a concierge. not having a concierge in this part of la is a big negative. overall this is a good hotel with a few problems but i will consider it upon returning to la.',not_happy
id21409,' my college-aged daughter and i stayed at the hotel kabuki from friday march --th through tuesday march --th. there were some very good things but some not so good things about this hotel. good things first: we arrived into sfo early and were allowed to check in prior to noon. very nice. the room was lovely - plenty of room two very comfortable beds nice amenities including comfy robes (nice touch!). bads: extremely loud street noise!! the location is perfect but we were right on the corner overlooking geary and all day and all night we could hear the street traffic. the wireless internet while free (good) was terribly slow when we could even get a connection (extremely frustrating for a college kid who is addicted to facebook and wanted to post daily updates). also for staying at the hotel for four nights it was odd that there was not a dresser in the room. there was no place to unpack our suitcases. we had a $-- credit each day for the restaurant. we used it one day for continential breakfast - the danish were probably a day too old but the fresh fruit was great. the mini bar (nice touch) had two bags of chips that were past their freshness date. all in all it was a very nice place to stay just alittle more attention to detail and maybe some sort of noise cancelling option for the street noise (a white noise machine maybe). thanks though the staff couldnt be more gracious and we did have a lovely time.',happy
id21410,' we had a room on the concierge level which we enjoyed very much. it is quiet and offered a lot of comfort after a long haul intl. flight on the night we arrived. very clean and friendly nice staff. we had a great breakfast although we had to adapt to the strong airconditioning we were not used to being europeans. the pools were quite busy but clean and looked after. overall a very good experience which we would recommend to our friends.',happy
id21411,' a recent business trip had me arriving on a sunday. it was so little traffic be it by automobile or humans. enjoyed the quiet and the staff but had only wished for wifi in the room. staff was very helpful. when asking about a taxi the next morning learned there was a light rail system which would save me time and money. not only did they disclose it they took me in the shuttle to the closest station.',happy
id21412,' i have just returned from new york where myself and my daughter stayed at this hotel. everything about it was above average....the service was excellent....the room was more than adequate.....the location was ideal if you want to be close to everything but not in the middle of it all. the one thing i would say (perhaps it is a standard thing in the states)...is that each morning we had to call room service for coffee..... perhaps basic tea-coffee making facilities in the room would be appreciated. we ate dinner in the hotel only one evening.....it was very good. i would recommend this hotel to anyone visiting nyc....i would certainly use it again...',not_happy
id21413,' there was a power blackout all over southern california during the second night of my stay. the staff did a fantastic job taking care of its patrons giving them bottled water snacks etc given that there was no running water or power from -pm on through the next day. they were calm and cool in the face of a challenging situation!',happy
id21414,' loved it. we stayed here instead of the conference hotel the palace based on the reviews and the price. everything was wonderful the size of the room the staff attentiveness the wine hour and our daughter loved the treasure chest. we requested a quiet room and that is what we received. the bellman even helped two of my fellow conference attendees find a restrauant. this hotel has managed to be a four star hotel and be family friendly. i recommended it very highly.',happy
id21415,' our -br was ready even though we arrived early --am after a long flight from australia.the rooms are very comfortable and all - of us had ample room.(lighting can be improved)service by all is second to none! thankyou! some comment that it is a - min walk to hollywood blv but it is hardly a - min walk.so positions perfect.would not hesitate recommending this hotel.',happy
id21416,' we stayed here only one night but found this to be a very nice hilton. our room had somewhat of a riverwalk view which was nice. the rooms are modern and well kept. the convenience of walking out the back to directly onto the riverwalk was the best feature of this hotel. i would have no issues staying here again in the future.',happy
id21417,' the hotel is adjacent to the moscone convention centre. it always appears to be very busy. the rooms are large clean and have floor to ceiling windows which provide a great view. compared to most hotels the rooms are very quiet (including the airconditioning system). the beds are incredibly comfortable. the breakfast in the main restaurant ($-- for buffet) is great. i guess you get what you pay for. the gym is large has alot of equipment and a pool. the only complaint i have is around the internet access which is $-- a day (the only hotel i have been in in sfo that charges a fee. to add insult to injury a message pops up on your computer every -- seconds telling you how much time access time you have left.',happy
id21418,' the staff had the chance to demonstrate excellent service – and took it. we arrived at midnight with - kids. the first room we were given were already occupied – we found out when we opened the door with our key card and the security chain was on. the second room we were given was not with the requested beds. well over midnight we were given a third room. this was just nice and fine. however it was on the --th floor right under the rooftop terrace. so there was a lot of noise after midnight. we were yet again relocated to another room. this fourth room was just fine. the staff was really helpful and professional. a chocolate and strawberry gift was sent to our room for the inconvenience (s) caused. the room (s) we were in were all nice and clean and big. the european breakfast buffet was small- but good. we will stay here again next time we come to ny .',happy
id21419,' we drive out of our way to stay there. first class accommodation. employees have poise and personality dinner and breakfast. a good value.',happy
id21420,' another great find in our us trip. i liked this place and the rooms were just wonderful. a full kitchen and plenty of space plus comfortable beds with nice crisp sheets. good price we were very . this hotel is location location… and because it is tucked down a side street it is away from the traffic. there is a building next door that was noisy one night and could be a bit noisy over a weekend i would think but it didnt bother us at all and certainly didnt spoil our stay. you walk out of the front door and through the building at the end of the street right onto hollywood boulevard. it was hustle and bustle there all the time and we were in the right spot to book tours etc. will smith had his premiere of his latest movie and we had a ring side view. the decor in the hotel is good the feel of the place is friendly and homely. breakfast was not fantastic but there is coffee available -- hrs a day and of course you can make your own if you choose in your kitchen. we were on the ground floor there are only two levels but it could be hard taking your cases upstairs if you were older or disabled. just a word of warning – they have guest carparking at no charge which was a great bonus. however it is only a small parking lot and as we were checking out (at - am) my partner went to get the car so that we could drive to the airport. - other cars were parked in front of ours and the guy at the desk only had two sets of keys! eventually (after waking someone up) he got the -rd set but… he didn’t have a drivers licence so my partner had to move the - other cars get ours out then put them back!! fortunately we weren’t late and the hotel staff member was so apologetic we eventually all had a laugh about it. just make sure you allow enough time.',happy
id21421,' the palmer house is a gorgeous historic hotel in the heart of chicago. rooms are good-sized staff is friendly restaurants are excellent and public areas are exceptional. i was very pleasently suprised to see that trader vic is (on the lower level) is still serving up exotic cocktails and delicious food after all these years. make sure to stop by and spend some time at this american institution. this truly is a huge hotel so it is easy to get lost but if you do there is plenty of security and other staff members to point you in the right direction. the only downside is that some of the hallways can be a little bit loud with comings and goings all hours of the day and night but if you are a sound sleeper you wont be bothered.',happy
id21422,' i got stuck with this hotel using priceline. this place is nowhere near the star ratings ive seen it at. the place was dingy dirty and smelly. the bed was horribly uncomfortable and the desk staff was rude and unpleasant. their valet would park your car for you but you can save some $$ by parking it yourself a block or so north at the garage attached to the four seasons. i would never stay here again and would most certainly not recommend it to anyone else.',not_happy
id21423,' reading the reviews below were stunned! stayed here recently for four days and it was terrible!!! we were assured a corner room with two beds and instead were assigned their tiniest room with a double bed. two grown women sharing a double bed! after repeated inquires we were finally moved to a third floor room...with a queen. again very awkward sharing a bed and being on the third floor directly above the lounge we got to listen to the blaring music all night. on the second day our room wasnt tidied; we had no clean towels. had to call down twice over three hours to finally get some delivered. every time we tried to speak a person at the front desk staff was indifferent and condescending. were usually pretty easy going travelers...gone all day and just looking for a clean relatively quiet place to rest our heads at night (...oh and of course a few clean towels would be nice). we will never stay here again!!!',not_happy
id21424,' my understanding in the hotel online reservation business is that if you go for best rates through online discount services you are not really reserving through the hotel itself. we did an online and sure enough the room we got was facing the street where huge semi-trucks travel early in the morning and all morning to get to the bridge which is nearby. san pedro is close to international shipping lines where continuous trucks pass. the noise is unbearable! and i believe we discussed this with staff who blamed it on online hotel reservation services. i read in usa today that this is not uncommon. so with this particular hotel right on the main drag you will hear the traffic huge semi-trucks passing-by-type traffic. and i cant imagine a room in the back being much better.',not_happy
id21425,' disgusting hovel the owners should be reported for false representation.',not_happy
id21426,' we found this hotel on times sqaure through www.cityandshow.com and got a really good deal £--- for - nights. my husband contacted the hotel directly explaining it was my birthday and they upgraded us to a room with a view of times square. the room was adequate and comfortable but could do with a bit of tlc. there was also a smell of smoke in the bathroom but all in all it was a good hotel in a great location at a good price and the staff were good. the only downside was that you had to get a lift from the street up to the lobby and there was only - lift working (normally -) more an inconvenience than anything. i would recommend it to everyone. the hotel is right in the heart of things and round the corner from the gershwin theatre where you can see wicked - a definite must do! it is also just off broadway so there are loads of theatres nearby. also near by is restaurant row where you can choose from a variety of good restaurants. for cheap good breaskfasts try one of the many deli is nearby much cheaper than branded restaurants and where new yorkers eat. if you can get this hotel at the rate we did you wont be disappointed!',happy
id21427,' i stayed at the jw marriot los angeles- la live from july -----rd ---- and i absolutely loved it! from the moment that i walked in i received excellent customer service. the hotel is aesthetics were beautiful. my room was on the --th floor it was spacious and clean. i had a wonderful view of the cityscape and the bed was most comfortable. the rooftop pool area was very cosmopolitan. the gym was a decent size with up to date equipment i loved that there were plenty of towels including warm ones for the guests. the bottles of water apples and nutrition bars were also a plus! the hotel is location is excellent if you are attending an event at staples or nokia everything else (beaches hollywood lax and beverly hills) is about a ----- minute drive which is not bad considering the size of los angeles. however with so many options within the la live complex including starbucks katsuya yardhouse and rock & fish you dont have to leave the hotel area at all if you choose not to. all in all i was very impressed with this hotel. i cant imagine staying anywhere else when i visit la. the jw marriott is luxurious and affordable! the only downside was the $-- valet parking fee but if you refuse to pay that there is always parking available on the street.',happy
id21428,' stayed here - night on business. dont typically stay at marriott is for the reasons that are about to follow: having stayed in approx --- hotels per year on business i look for nice hotels with value added ammenities. why is it the more you pay the less value you receive? case in point $--- for an older yet nice hotel. overpriced breakfast without a free continental breakfast at minimum. charge for internet with --% of other hotels offering for free. limited tv channels overpriced bar... etc... this is a strange location for a marriott. area on the run-down side.... no higher end restaurants nearby - not even the standard applebee is - chile is. on the positive side: nice grounds free parking (unusual for marriotts) lavish lobby. wonderful staff comfortable beds clean rooms etc... most likely wont stay upon return. definately wouldnt consider on leisure.',not_happy
id21429,' stayed at this hotel in october of this year. was in austin to attend the texas - west virginia football game. the hotel is a fantastic place to stay. not only a beautiful building but a very nice stay. the suite was comfortable clean and with the free full breakfasts and evening hour made for a great deal for the price. the shuttle service to and from the football stadium provided by the hotel just topped it all off. i will plan to stay here every other year to attend this big -- game. austin is a special town we stayed - days this trip but will plan to stay a week on our next visit.',happy
id21430,' it is the worst hotel sorry motel in the whole hollywood. --% of their dirty rooms are filled with prostitutes and transexuals. their desk clerks are bunch of bangladesis who barely speak english. had the worst experience of my life staying there. highly not recommended !!!',not_happy
id21431,' staying at the muse while in new york city is like staying with your hippest friend in the city a friend who spared no detail in setting up the guest room! it is clean quiet and very comfortable and impossible to believe that the noise and excitement of times square are only seconds away. the staff we encountered were very friendly and helpful and appeared to really enjoy doing their jobs. at the risk of not being able to book a room at this small hotel (because of its popularity) on my next nyc visit i give the muse and its people an unqualified thumbs up!',happy
id21432,' we stayed in the jacuzzi suite. the first room they gave us had cracks deep enough the water was slipping out in the jacuzzi tub. the shampoo and soap shelf was torn from the wall and we were less than happy. i requested a different room (because when you make internet reservations no refund). we were given a key to a new room. the jacuzzi tub was not cracked so we moved all our stuff into the new room. we turned on the a-c and left to find dinner. when we came back the room still wasn’t cool the stuff we put into the refrigerator was room temperature and the air conditioner was very loud. after defrosting the refrigerator and fiddling with the a-c a little we got everything working again but the a-c was still very loud. additionally the room was not as clean as you’d expect and i just felt the total experience was very poor as a customer. for the over $--- per night price tag it was simply ridiculous. i won’t be staying with best western again anytime soon.',not_happy
id21433,' good business trips and weekend. its kind of old inhot arizona but well maintained. loved free acess to internet in rooms and also computer centres but wish there was a printer. very friendly staff who goes all the way to help you ........ decent price if booked in advance and has a restaurant and also a bar but no nigth life .... step put to foro clubs and run in to stangers in phoenix arizona .....',happy
id21434,' my husband and i have been going to new york together annually for the past - years. on our second trip to new york we discovered the fitzpatrick grand central and have stayed there ever since. the location is absolutely perfect right across the street from grand central. the hotel has a great feel to it and the pub downstairs is a great place to wind down at the end of a long day of sight seeing.',happy
id21435,' i stayed here because of the location and the location is excellent if you want to be in the middle of times square. the room was clean except for the mold in the shower area. also the room was nicely sized and we had a distant view of the statue of liberty. as for the service it was nonexistent. we asked for bottled water which was never delivered. getting your car out of parking in a reasonable time frame required a big tip and a $-- fee. i had reserved two rooms and the mixed up the reservations we tried to get bell hop service on checkout but they never answered the phone. we accidentally left a camera in the room so we called the hotel asking for assistance. i know that the hotel is not reponsible but a little concern would have been appreciated. instead we got rude uncaring behavior. all during the christmas holiday. this hotel should be a pass.',not_happy
id21436,' they say one bad thing really destroy a stay and i want to warn you about their elevator. their top floor bar is a popular place and has many events. they even had a hostess at the front letting selected people in. well they also shut down the two elevators. we were stuck with a worker collecting laundry on the forth floor. the elevator button wouldnt light up. he called many times and nothing happened. he walked downstairs and nothing happened. we finally walked down. the young guy at the front essentially said there is a function and we only had to walk four floors down. guess he doesnt understand that the hotels function should not make me walk down the stairs. i was going recommend this hotel to a friend but with heart problems not anymore.',not_happy
id21437,' great location & fabulous staff; never wanted for a thing the four days of my stay. the valet met us as soon as the car stopped gilbert was so very helpful & took care of all our needs even with a mountain of luggage & equipment! jose was so very pleasant....even with hundreds of people coming at him all at one time. these guys were just as wonderful at checkout too. we will be back!',happy
id21438,' so im a little behind in my hotel reviews as our family (-) stayed here in september of ----. the hotel is lobby is one floor above ground level and was quite busy. nevertheless a reasonable wait of -- min. got us checked into our room without incident and with friendly service. it must be understood that this isnt the trumph soho and we had no expectations that it would be. also the price was reasonable considering part of our stay was over a holiday weekend. room was furnished well confortable beds and reasonable sized washroom for mid-town manhattan. yes it was clean. we were concerned about some of the poor and terrible reviews on this site before booking. i suspect that there are various levels of renovated rooms in the hotel maybe we just lucked out. our expectation was that noise would be an issue considering we were facing broadway with a view of times square nearly -- floors up. such wasnt the case (yes we heard some sirens but they were muffled) and we had a restful five nights. whenever we had questions the concierge was pleasant and quite helpful. the gym and pool were a bonus for this location and we used it regularly but beware it is not for those under --. the pool is only for lap swimming and does not accomodate young families. we didnt eat in the hotel under the assumption that it would be outragely expensive (which i gathered from other reviewers that it was) so there is no comment but there is plenty of eateries within a short walk - manhattan priced but not hotel priced. which brings me to the main point - the hotel is either walkable or a short subway ride to everything. the car didnt move for six days. as our family had such a blast for five days we decided to extend our stay by a night. although quite full the hotel was quite accomodating and let us stay where we were. as it seems to be a recurring theme of my reviews here id give this one a three and a half it trip advisor would allow me but alas i must round down yet again.',not_happy
id21439,' i stayed there for three nights in september (friday to monday). the customer service experience was scary: a bunch of personnel conspiring against me to cover up a mistake and escalating the matter instead of simply apologizing. you have to remember even at a relatively upscale hotel like this you are dealing against a group of individuals who know each other and will keep working together after you leave. they can collectively act against you by covering up and even lying for each other. especially you have to watch out for the team at this hotel. they made a mistake in my reservation so they told me that i have to come to registration and check out after the second day and check back in with an accompanying key change at - am on sunday (because i had back-to-back meetings all day). dont underestimate this as the crown inn customer service hotel manager front desk manager receptionist and the security did. all these people in mixed order told me that this should not be a problem for me and i have to shut up and not complain. first it took a long time to explain to the morning receptionist my problem as the previous receptionist had explained to me the day before. then she apologized to the people behind me in the checkout line but not to me and insisted that this is not a problem. so i remarked that she should first apologize to me and complained about waiting for fifteen minutes already due to an uncalled for check-out check-in at - am on sunday while i am trying to catch a meeting. when she gave up because she could not overcome the complexities of their reservation system she called for her manager. the front desk manager arrived to solve the problem. he said that this is not a problem. when i told him he should apologize for their mistake he accused me of throwing a pen at him -which i had put on the desk after signing my new papers – and he called for security. the security came and told me to shut up or he would call the police. of course i was late to my meeting. afterwards when we come back to our room at about midnight it was not properly made. when i contacted the crown inn corporate after the stay they apologized briefly (better than the fellows at the hotel who did not apologize until i asked) but implied that they were ok to be rude because i raised my voice at their incompetence. they also said that the room was not properly made because of an oversight and not retaliation and asked whether i contacted the room service at that time. on the positive allerton is right on michigan avenue and in the middle of the magnificent mile. the rooms are small but nice very clean fairly good sound isolation for the age of the building. the elevators waits can be very long though. however the area is bustling with lots of nice hotels. i think it is too risky to deal with a hotel that threatens to call the police because you complained about their mistake.',not_happy
id21440,' we are from london and stayed at this hotel in july everthing about it was really good. central location without being noisy. theres a great restaurant downstairs for breakfast and there is also a really nice bar in reception after youve been out all day. the rooms arent massive but more than enough for a city break and all very clean. i would stay here again if i wen to nyc and would recommend it to anyone',happy
id21441,' we stayed at the best western right in front of the space needle. at $---.-- per night it was just ok in addition to the cost of the room you will have to pay $--.-- per day to park. there is no pool and the fitness room is alright but nothing above average. they have cut down on services by selling it to you as going green truth is they are saving money and charging you the same. going green but still using plastic no biodegradable not from recycled materials disposable coffee cups filters etc. the restaurant downstairs is awful so steer away completely. at $--.-- a night i would have called it a good value but it is way overpriced for what you get. we could have stayed -- minutes away at the hotel sierra for less money and got more.',not_happy
id21442,' a friend and i stayed at the sutton place to watch some friends run the chicago marathon. it was excellent from beginning to end; super-helpful reception staff beautiful room with great views really comfortable beds soaking tub blazing hot shower and the place is also incredibly quiet. you can easily get around by walking or subway and the pancake house across the street is cheap cheerful and good food. also check out the german tea shop down the street. all in all a great experience.',happy
id21443,' after we arrived one day later because we missed our flight from las vegas they told us that the - day reservation was cancelled and the hotel was booked out! a man from the desk (youssuf) told us to wait in the lobby so he can see what he can do for us...we never met him again! after - hours waiting i asked the desk woman what happened but the only answer was to give us a key to the computer room to find a new hotel...at -:-- pm in new york!!! so after a long search we landet in the deepest brooklyn area...and we will never book again the edison!',not_happy
id21444,' stayed here for a convention. an easy cab ride from reagan national. clearly an older property with a very small lobby-bar and restaurant. however the interior room i was given was quite spacious for a major city. the bathroom was quite small also reflecting the age of the property and the shower drain gave off a nasty odor – prompting me to leave the door closed all the time. the hotel staff seemed a bit clueless. bedding was typical hgi – meaning comfortable. windows open but there is a set of huge air handlers that resonate in the inner building area making sleeping with the windows impossible. the property is about six blocks from the convention center and the same from the white house but has no convenient metro stop. there are restaurants all around and a cvs drugstore but no real grocery store. be sure to take breakfast lunch or even light early dinner at any of the cosi restaurants in the area – the buffet breakfast at the hotel was terrible and overpriced.',not_happy
id21445,' everything was perfect from front desk to room assistance. location was great - close to central park my suite was spacious and clean',happy
id21446,' had to stay here for the night due to a missed connection and needed a good night sleep. the rooms were to so quiet and i couldnt hear a thing so needless to say i accomplish my goal. the beds were pretty cool because you can adjust the comfort level to you desire. sheets were high end and didnt have dirty duvet. so a great stay if you are looking for a reasonable layover. staff was great. the buffet breakfast is typical nothing special but that is an extra costs. overall i wasnt looking for extravagant just clean and well maintained hotel and i got that from radisson.',happy
id21447,' a gem of a hotel in a very convenient location. the check in process was quick friendly and efficient. despite being an hour earlier than the check-in time our room (---) was ready. the young man at the front desk was very friendly and made us feel welcome and informed us of concierge services. their bell captain is the best. the nice sized room (by nyc standards) was spotless. the king sized bed was comfortable with four high quality pillows. the high-thread count sheets were pressed and soft as silk. bath had plenty of towels and again was spotless. though we didnt have a view it was fine with us. weve stayed at other nyc hotels and the view comes the price of traffic noise all night. stopped for a nightcap at the adjoining pub. again very friendly staff. for the area this hotel is one of the more reasonably priced. my only suggestion would be the addition of a business center or at least a desk with computers for free internet use for guests. lovely hotel lovely staff lovely stay.',happy
id21448,' from the moment we checked in to the time we left everyone was so nice helpful pleasant. the lobby is gorgeous and the rooms-beds-pillows are extremely comfortable. we are in their rewards program (it is free) so we got free wireless and beverages at our door each morning. the hotel is well located - - blocks from the transamerica building - blocks from market street short walk to chinatown the italian section union square and the ferry building. very convenient.',happy
id21449,' i stayed here for business for two nights at the end of september. the location is great--right next to union square (i could see it from my window) and great shopping yet close to the financial district good restaurants and a short taxi ride from the ferry terminal. fisherman is wharf was a few minutes by taxi. the cable car was just a few blocks away. check in was great-- ultra friendly and helpful. my room was on a high floor and had a fantastic view over union square and could see bits of the bay. they have these new electronic window shades which were really cool. the room was obviously recently refurbished--flat screen tv funky orange and beige bathroom (the sink looked like a baby bathtub sitting on the orange glass counter). the decor was in beiges and oranges and was crisp and modern. there was even a clock radio (it may have been an ipod docking station also but i didnt have an ipod so did not really notice). the only thing that was a little disappointing was that there was a balcony but i could not open the door. i callled downstairs and they said someone could come up and open it for me. it seemed that this was the only way to access the balcony. since i just wanted to snap a photo i declined. i think the balconies are from the --s or something and the railings appear to be kind of low so it seemed like a safety issue. but really the view from the nearly floor to ceiling window was spectacular enough without going out on the balcony so i did not mind. one evening my colleagues and i went upstairs to the bar on the --th floor for drinks-- great view from up there! i did not eat in the hotel so could not comment on that. taxis were readily available upon checkout. the doorman tried to get us to upgrade to a black town car and it seemed like he had some sort of arrangement with these cars but we just took a yellow taxi. i would highly recommend this hotel and the city of san francisco!',happy
id21450,' we had a loverly short - night stay at the sheraton san diego. our room was comfortable and we found service to be great. the restaurants had great food although a little pricey. the service at the restarurants was generally very good and most of our waiters we very good with our - year old daughter. we were there for thanksgiving and the thanksgiving lunch-dinner was excellent. we loved san diego it is beautiful.',happy
id21451,' this hotel was recently remodeled. great location by the riverwalk. food at ibiza was wonderful. the location to the alamo gonzales center riverwalk la villita and many other places is perfect. we walked everywhere. staff was very nice and prompt.',happy
id21452,' my three-year old son and i just returned from a last minute long weekend in chicago to see a cubs game. im a big fan of commercial aviation and since it was just the two of us i decided to try out the hotel at the airport instead of finding one downtown. i obtained a rate of $-- per night from priceline. i couldnt have been more pleased with the hotel from check-in to check-out. first when i asked if i could check my bags somewhere until check-in time the desk attendant said hed be to let me check-in -- at --:--am. he asked if i had a room preference and i asked for one with a view of the runways. we ended up with a king room on the top (--th) floor with a fantastic (if you like this sort of thing) view of the terminals and runways. very handy for keeping my son occupied. very little noise from the planes. the front desk also accomodated a late check-out with no problems. you can check in for your flights and print your boarding passes from the lobby. room was a good size and nicely decorated. the bed was one of the most comfortable i have ever slept in. plenty of pillows nice sheets. very comfortable modern recliner and a good sized l-shaped desk. bathroom was a little small but nice. there is a pool and hot tub in the athletic club attached to the hotel. other reviewers noted there was a fee but we were not charged to use it. wireless internet access in the room at $-.----- hours. very close to the train to the city. the hotel is connected to the station -- maybe a two minute walk from the lobby with a three year old. as of august -- it is about an hour or so all the way to downtown though (there was track construction so the trains had to crawl through certain segments -- it is probably faster when there is no need to slow down). a little less time to get to wrigley field if you get off at the addison stop and take a bus to the stadium. as another reviewer noted the restaurant choices are limited since most of the food is past security. we picked up some breakfast bars-bagels at a walgreens when we were out the first day and took them back for breakfasts. we were out for lunch and most dinners. there is a small sports bar downstairs that was a little pricey ($-- or $-- for a burger-sandwich) but not too bad given that it is a hotel restaurant. the kid is meal was realtively cheap though. overall we had a very nice stay and i wouldnt hesitate to return. a cheaper alternative to staying downtown (especially with the priceline rate) if you dont mind the train ride.',happy
id21453,' i stayed at the jw desert ridge for a girls getaway weekend. we wanted a place where we could have maximum time to catch up a fabulous spa and some hiking. we also wanted to be somewhere where we would not have to leave the property. we found almost everything we were looking for at the jw desert ridge. we got a spa package that allowed us to stay at a very reasonable price and included spa treatments breakfast and discounts in some of the shops. we had a bit of trouble with check-in and had to spend some time correcting our bill -- the reason for the four stars for service. otherwise all of the staff was wonderful and accommodating. the spa was perfect. the poolside spa bistro served delicious and health-conscious meals the spa staff was attentive and the spa spaces were well-stocked and very clean. we were all very pleased with our treatments from facials to massages to mani-pedis. we enjoyed our meals at roy is so much we dined there a second night as well! dining outdoors the second night (accompanied by live music) made for a different experience. breakfast at the blue sage was also great -- the breakfast buffet had a great variety and very good quality. the only disappointment was not necessarily the fault of the resort. we saw on the website that there were several walking trails available and expected some scenic hiking available. the trails are all sidewalks through developing retail areas along relatively busy streets except for a short half-mile through the resort that was unmarked -- we ended up on a maintenance road and the golf cart trail. we are planning to schedule a similar trip every few years and would definitely consider coming back to this resort.',happy
id21454,' we stayed for a short night and had a good stay. the room was good. amenities and all look in fairly fresh condition. has a big flat screen tv the biggest ive seen in any hotels so far. one drawback we found was the elevator is situated on on side of the building only. so if your room is situated on the other side youd have to walk a bit or take the stairs.',happy
id21455,' this hotel is very very gooooooooood. there is a fantastic view in times square. happy hour and cocktail very very good. the location is perfect it is in times square with - minute you can arrive by walk in broadway. the hotel is elevator are very nice like a space shuttle.',happy
id21456,' i stayed here for one night in june ----. i am a kimtpon member so the free internet and -- dollars for the mini bar was nice. tip to everybody - join it is free so why not? it was very nice. the bed was comfortable room was pretty big for new york and as always everything very clean. service was great as usual. the only down sides: bathroom was very small but clean. if i had been staying with my fiance or with more than one person it may have been too small of a bathroom. also no ice makers on the floor but im sure you could request it. it was a little noisy up on the --th floor although that is new york city. i stayed in a king deluxe room which was definitely spacious enough aside from the bathroom. location is great - - minute (at most) walk to grand central.',happy
id21457,' we stayed in this hotel for - nights in march. we booked from ireland on the travel republic website and got an excellent rate. our room was on the -th floor room --- in fact. even though room was on a lower level we did not hear traffic noise. room was great there was a huge bed which was very comfortable a -- inch widescreen hd tv! and a computer which we actually did not use. there was also a mini bar. bathroom was well equipped with a rain drop shower. the rooms were spotless and no sign of bed bugs here. we did not eat at the hotel breakfast was expensive but then everyone goes out for breakfast in ny. location is the best thing about this hotel - minutes walk from times square - minutes from macys and madison square garden. i hope to return in the future.',happy
id21458,' my husband and i took a staycation here for valentine is day and had a great time! the rooms are stylish and very comfortable the workout room was updated and had the best equipment the pool was an added bonus. we really enjoyed having a cocktail in the bar noshing on the complimentary snacks and chatting with the friendly bartender. all of the staff were extremely friendly and helpful. we will definitely stay again!',happy
id21459,' i must admit that i was quite uneasy about this hotel after reading the reviews on a very regular basis on the lead up to a recent trip to new york and a stay at the milford plaza but i decided to write to the reservations manager to express my concerns and i was very promptly replied to reassuring me that we would be looked after. we arrived at ther milford plaza at about -.--am after over -- hours of travel the hotel was prepared for our arrival and the - rooms we had requested. the hotel was not grand by any means but it was certainly a substantial building very close to times square in fact the location was amazing we could walk everywhere and the restaurant lane was very close. you can not fault the hotel on its location its fantastic. we had booked - rooms for -- nights each the rooms were of a smaller nature but then again we knew that in advance and you cant fault a hotel by the size of the room especially in this location and for the price. the rooms themselves were dated wallpaper was lifting and there was a lot of years worth of pain on the door jams and doors but the bedding was clean (the first thing i inspected) there were plenty of towels (they were also clean) there was always new soap and shampoo etc on a daily basis. the bathrooms were compact but i knew that as i could see it on the internet so i cant say that i had any nasty surprises it was pretty much as advertised. there were more than enough lifts to service such a large hotel never did we have to wait more than a few seconds for the lift to arrive and we very rarely had to share a lift as they are automatically programmed to go to certain floors. the corridores are long but its a big hotel i was greeted every morning with a lovely hello from the cleaning staff they were very pleasant. the corridores were clean and although there was the odd stain on the carpet i was not going to lose sleep over it. i never saw rubbish laying around - the place was always clean & tidy. i had specifically requested rooms that were away from the construction - so never witnessed anything going on in relation to the renovations i certainly heard nothing at all and that goes for the room and the outside world - no noises at all and i was on level -. we were also lucky enough to receive a discount on the rooms due to the length of stay - which we did direct through their website i followed up with an email at the time of booking to ensure it was confirmed and they quickly replied to confirm - excellent communication from the reservations staff-management. i like the luxury of nice flash hotels and i was growing more and more nervous about staying here but conscious of the amount of money every night costs in new york i had to be realistic and balance everything up. i can honestly say that i was more than with the milford plaza i felt safe the rooms were clean the staff were friendly and the location is perfect. i would recommend this hotel based on the experience we received there. a note for management though.... the large milford plaza sign that ran down the side of the building required a few bulbs replacing the ord was out for the duration of our stay but can say that it became a talking point and provide a bit of a giggle (to us and our local friends) if you catch my drift. i would recommend this hotel to those that want to stay in a great location in new york at a fair and reasonable price i would stay here again.',happy
id21460,' from the moment i booked this hotel for my wife is --th birthday trip we have been nothing but impressed. we stayed in a a grand view king room which was spacious to say the least. great sized bed shower with a fantastic air con system which made the room feel nice and cool. room was always spotless and the complimentary tea and coffee machine was a great bonus. we found it ideally located for times square as well as shopping and visiting the top of the rock empire state building and circle line cruises on foot with subway handily located with a few minutes walking distance. the service from the staff was superb from check-in to check out especially misha on reception is singing whilst we waited for transport back to jfk. look forward to coming back soon...',happy
id21461,' i stayed the sheraton boston for one night for a conference being held at the hotel. i never got to leave the hotel due to the busy conference schedule but was very comfortable during my stay. i stayed in the north tower and would strongly recommend asking for a hotel in this tower as it sounds as though they are still completing some renovations in the south tower. room was nicely appointed and very clean. the bed was very very comfortable the bathroom was on the small side and the shower made a really loud rattling sound when the water was turned on-- i have read others have made similar comments. i thoroughly enjoyed the large and well appointed gym. fantastic workout facility. more like a regular gym that just a gym in a hotel.',happy
id21462,' ok..... where do i start? so after a beautiful morning and eating some yummy food from golden gate bakery i told the hubby we should check in.... they couldnt find our reservations. so there i am calling easy click travel (dont recommend anymore) after -- minutes of dealing with the guy at the reception desk which let me just say was very rude and unprofessional i get a key. the bathroom was actually decent too bad the mattress doesnt not fit in the tub.... the pillows were disguting. i even pulled down the sheets to make sure there were not bed bugs. ( i read trip advisor on the plane lol ) it was so disgusting i left. i am from miami... were a-c was installed in every building by ----. hello....... no a-c their website says it has a-c!!!!!! i dont care if this place is inexpensive it doesnt look like the pictures it smells like old people in diappers and the staff was very rude. i say spend a few more bucks and stay on lombard street. atleast there will not be any strippers or bums outside your open hotel window! i honestly was really disappointed. my first trip to san francisco and the staff was anything but helpful. listen to the bad reviews!',not_happy
id21463,' very unique hotel. will definitely stay again. loved the rooms and the location. we normally travel into penn station so this is very convenient for us and the price is right!',happy
id21464,' one night stay the valet park situation is bizarre and a joke - but the service is great and everyone seems to like their job at the hotel. hotel is very nice defintely - star or - diamond quality. large room and most seem to view north dallas and the galleria but there are a few that apparently have a view of the huge atrium - which is unique and provides an international flavor. music throughout the day seems to come from the middle east and the crowd tended toward young affluent.. food downstairs is nicely done in a busy kitchen that is viewed from an angle off the floor. the tv is at the bar seemed small and difficult to watch unless you were sitting right in front of them. i would return again. nice property. also internet did not work for me at the highest floor - but worked fine in the lobby.',happy
id21465,' stayed for a fitness convention. room was clean and in working order. staff was very helpful. close to la live and activities held there including frequent filming of television programming. ncis la was filming during the two days i stayed and it gives you a look behind the camera not to mention star gazing. id stay again for sure.',happy
id21466,' hotels in nyc are notoriously expensive for something decent. eastgate however is well priced reasonably well placed and the facilities are very good for those travellers on a budget. we stayed a total of five nights (as a party of -) and to be honest i cant really fault the place. the staff were courteous and helpful the rooms were clean and the facilities are all you need. my only gripe would be that the sofa bed wasnt really that comfortable! if we go back to nyc we will be stopping here again and thats probably all you need to know.',happy
id21467,' we stayed at this hotel in january ----. the hotel was in the best location you could wish for. it was located a short walk away from times square so you are right where the action is. the hotel was very clean and the bedrooms were nice. they were pretty basic but had everything you needed lets face it you are not in your room for long when in new york anyway so a comfy bed is just what we needed!! we stayed in a high up room with lovely views of the manhattan skyscrappers. the reception was very busy when we checked in but the staff were friendly and welcomed us with the lovely amercian hospitality. we would definately stay at this hotel again and we thought the price was very good too for the location of the hotel. we have recommended this to our friends and they loved it too!',happy
id21468,' room was small and overcrowded with large furniture. bathroom was tiny. room temperature could not be regulated. not enough outlets to plug-in electrical gadgets. staff were friendly. room was clean. great location. if you are driving or taking a taxi the entrance is actually on n rush st not michigan ave. i would check around and choose another hotel in the future. if you are planning a small conference the fifth floor does include a conference facilty worth considering.',not_happy
id21469,' i stayed at this hotel in early august. my experience was very positive. i arrived at --pm (before the -pm check-in time) and the staff were kind enough to allow me to check in early. while the room that i had was on the smaller side it was very clean the furnishings were modern and new and the room was very quiet. in fact during check-in i was given the option of choosing which side of the hotel i wanted to stay in. the hotel is close to the subway entrance on --th and broadway (a --minute walk) and the - line. it is also close to the manhattan greenway which is great for a nice walk or a run. please note that the entrance to this hotel is on --th and not off of broadway. overall i would recommend this hotel to any business traveller or tourist.',happy
id21470,' we booked here because the price was good and it was near union square. very small room overlooking another building but that made it quiet. it was clean with a full bath. handy to theatre district but this is the furthest west id stay near downtown. you are on the edge of the tenderloin and the panhandlers get progressively more aggressive as you move west from here. the electronic key failed to work several times which the lobby staff tried to call quirky but after the -rd trip to the lobby in -- minutes - it was just annoying',not_happy
id21471,' only had a one night stay for business. overall the hotel was good but nothing spectacular or memorable (good or bad.) staff interactions were mostly positive and the rooftop restaurant pices is quite good if you like seafood. would i pay a lot of money to stay here on my own? doubtful.',not_happy
id21472,' i recently was in denver for a conference which was held at this hotel. i must say that it gives hilton a run for its money! i loved it. i travel frequently and it is rare to find a hotel that i can give a - star rating. the room was well furnished and clean. the amenities are nice. i ordered room service often and every single meal was wonderful. the filet was cooked exactly as i requested and the presentation was nice. housekeeping was a plus here. every meal (including those at my conference) was superb. they went above & beyond to please. i truly felt like a valued guest and was called by my name each time i called downstairs. the hotel is conveniently located in downtown with shopping within walking distance. my room was quiet and i never heard any noise from adjoining rooms.',happy
id21473,' this place is amazing! staff is so friendly rooms are nice and bed is so comfortable. the room we were in had a beautiful view of the harbor. i have stayed in dozens of hotel chains over --- nights a year and this hotel is beyond the best i’ve ever stayed in. if i were to gripe about anything it would be the slow elevators that are being redone but that is really just being nitpicky. i pray my company sends me back to baltimore in january just so i can stay here for - weeks. great job guys keep up the good work!',happy
id21474,' great location: the hotel is situated directly opposite the city is impressive grant park. alternatively head south on foot up michigan avenue for -- minutes and youll arrive at the magnificent mile. our family room was clean and well-appointed although i was disappointed there was no en suite facility. excellent comfortable beds. the bar and restaurant lacked atmosphere and the breakfast service was disappointing (e.g one choice of cereal strange under-cooked hash browns). i didnt have my laptop so had to pay $- for just -- minutes internet access on one of the computer work stations in reception - a rip-off.',not_happy
id21475,' the diva is in a great spot if you want to spend time in union square and have easy access to a lot of other great neighborhoods. rooms (queen deluxe for us the bed was a double) are very small dimly lit and overstuffed with furniture. bathroom was mostly clean but we didnt feel that the quality of towels bedding and bed matched up with our expectations for a hotel of this price. to end the visit a bizarre concierge tried to put us in the wrong car to the airport.',not_happy
id21476,' spent a week here over thanksgiving. located half a block from the --th--th ave subway and -.- blocks from --th-broadway line. several decent restaurants within a block--we used the greek corner for good breakfasts mustang sally is on -th is good starbucks mcd is etc. rooms are much nicer than what weve paid much more for in previous ny visits--more space very clean roomy bathroom nice bed. the concierge scored us great seats for a jersey boys matinee about four hours before show time. our room was facing --th and there was some street noise at night but not bad. staff was friendly and helpful. we booked about four months out and paid about half of rack rate. we would definitely come back again.',happy
id21477,' let me break up this review into sections as there are different opinions around different parameters. location: conveniently located close to the freeways and the mall.however right now (aug ----) this is in a royal mess due to construction around the ---. hopefully when the construction is complete this would be more convenient. but till then purely avoidable unless you like sitting in traffic for hours! room: the suites are nice. they are designed well and the bed is comfortable. the downsides were spiders in the bathroom and lack of attention to the appliances in the room. the phone had a broken jack so you had to hold it in place if you wanted to use the phone the dishwasher did not work. the television was not connected to the dvd player and staff on reception said they could not do anything till next morning when the technician came in. well we would have checked out by then... still could not offer a solution. the manager on duty was much more helpful. she came and tried to fix the dvd (apparently needed a connector that was missing). she actually got it from another room and helped us get the dvd player to work. that was good customer service. breakfast: major let down. hardly any variety. most hampton inns have more spread. for the same price have seen other hotels run an omelet bar. saving grace was the helpful lady at the breakfast area. front desk: this is where you get the first impression of the property. the staff here could be a bit more courteous and forthcoming to help. the two guys there would probably do better in a non customer facing role. with a few pluses and minuses this property manages to tide by my expectations but unless they pick up their act and tighten the loose ends they will end up loosing a lot of business.',not_happy
id21478,' it is alot easier to make reservations through the front desk than any other -rd party site ex. hotels.com or expedia. the service was great the front desk girl is very nice and helpful. the property was nice and well kept. the rooms were clean and nothing - star but still very comfortable. breakfast was nothing fancy but enough to get you going in the morning. overall i enjoyed my stay and i will return.',happy
id21479,' even if its cheap they gave my room away after i booked and paid for the rooms . had to share one room with friends we traveled with. we all shared the shower after each other and a washer fell out and the shower didnt work anymore. didnt get compensated for anything . no sorry for giving my room away to another customer. this was the worsed hotel ive ever seen and been in . i only booked it because hotel.com recommented it to me because my other booking was full at another hotel . just looking at the inside of the lobby it gets worse as u get to the elevator. if - adults get in it it will not move let alone may stop on its way up.the room looked very old and not in good condition. this hotel should be knocked down and replaced with a new one.horrible stay at this hotel.',not_happy
id21480,' this hotel is a really lovely hotel and id recommend it if youre going on your hols to ny. the rooms are really quite large and it is great that they have a fridge aswell. the staff were really helpful through-out our stay and the barking dog cafe next door is great for snacks and breakfast. the hotel is just - blocks down from the empire state building and is fairly near to all the main tourist attractions(macy is times sq madison ave -th ave united nations). the room is fairly well equipped for all your needs - and they have a variety of pillows which you can try each night. if youre feeling energetic there is also a fitness suite! a word of warning though - this is manhatten where they just luuurrrrve their sirens - so if youre a light sleeper take ear plugs - no matter what floor you are on!',happy
id21481,' stayed at this hotel for my friends --th. very average hotel. rooms very very clean and house keeping were brilliant. while we were there for - nights the escalators didnt work upto the lobby area and there was only one lift working which meant having to queue everytime you went back intoa hotel. staff very friendly slightly noisey as we looked over times square but a great view. dont go for the swimming pool its nothing like the photos ! very average',not_happy
id21482,' checking in at the hilton was a breeze once someone was nice enough to open the door at midnight. security seems to be the key but i was lucky that there was someone on the other side of the door who notice my presence. for my total surprise my online check in had stuck (the first time ever) and i even got to keep the room ive selected. i was upgraded to a suite (available for selection on the online check-in) not that it mattered for one night. when asking about breakfast couponsi was just told to come down to the restaurant for breakfast and no coupon was given (more on that later). the room itself is dated but nice and big and would just do for one night. no view to speak off but this is about houston not about the hotel. unfortunately it seems it was not thoroughly cleaned as one of the trash can was not empty. ive discovered it only in the morning. after consuming breakfast at the restaurant they have told me i should have gone to the special room and not the main restaurant. i was not charged though. so if you are here just pay attention. all in all a perfectly acceptable stay for one night.',happy
id21483,' i have have just left the hotel less than -- hours ago and what a great place to stay. the earlier person is correct there is building work going on next door to the hotel but you cant hear them. the location and view is the best i have stayed in. i sat in the balcony every night whatching the sun go down after the couple of steps from the beach. hotels free breakfast is great along with the staff. parking easy and safe. the outside heated pool great also. shops across the road are good. try rharps. the two best bits advice i can give is eat at a great place on the broadwalk called the greenflash. just out of this world fish dinners. view great staff great. just a brillent place. also seaworld. be warned it is $-.-- to park then $--.-- each to get in. good place to visit but not worth the money.',happy
id21484,' we stayed here the night we arrived in seattle. a very late flight and a long line at the rental car made us maybe a tad bit grumpy upon arrival. the young man that checked us in was fabulous. we couldnt have asked for better. the room was comfortable concierge lounge had great cookies in the evenings and the entire staff was very nice. then we came back and stayed the night before leaving seattle as to return the rental car and catch the shuttle the next morning. marriott picked us up at the rental car return and provided a -:-- a.m. ride to the airport the next morning...all with a smile! id definitely stay here again.',happy
id21485,' i was looking for a single room in nyc which wasnt an easy task: most hotels charged a double price for a regular room with only a few who offer single ones. americana inn was an amazing find: the location is wonderful (- minutes walk from times square) the room was clean and there were enough bathrooms around - all very clean and spacious. i paid ---$ for one night - it is a real bargain if you cant stand dorms and prefer some privacy without spending lots of money. go there and have a great nyc vacation. oh and ask for a low level - the elevator is terribly slow.',happy
id21486,' we stayed here for a week at the beginning of august and thoroughly enjoyed our time. we had a one bedroom apartment with sofa bed on the top floor with spectacular views downtown and a tiny glimpse of the empire state building. also had a roomy bathroom and a full separate kitchen. wifi was complimentary as we stayed for a week - worth asking if youre there for that long. there is also a guest laundry and a gym. the niles restaurant downstairs was good fun and served us a couple of delicious meals during the course of the week. the hotel is in a good central location and there are plenty of places to eat just around the corner. penn station is also literally across the road - very convenient if traveling by train. great concierge service in the hotel too - gave us some free express tickets for the empire state observation deck as someone else couldnt use them. would stay here again without hesitation.',happy
id21487,' this hotel is the perfect place to stay in downtown san diego. we were across the street from seaport village within walking distance to horton plaza the gaslamp district cruise ship terminals (the whale watching was wonderful!) and the sightseeing trolley. as always the room was extremely clean the hotel personnel were friendly and helpful and the made-to-order breakfast and manager is reception at night were great. we had a huge bayside suite with a baicony and were able to watch the ships coming and going all day. i will definitely stay here again and will recommend it to everyone i know who is planning a trip to san diego.',happy
id21488,' to start the buildings position is odd becasue it is on a side street that is not a plus. the bellboy held the door open but gave us no help with our bags unitl we were already past the door. the room was nice however the furniture is a bit flimsy. the bed and linens were adequate. we did have some issues with excessive dust and called the desk and we were transferred to the manager. i forgot her name something with a s but she never called us back after two days. the neighborhood is quant and cute very residential. finally the frontdesk staff were helpful and cordial. overall this place could be very restfull and pleasing but they just dont seem to know where to start in order to bring it to the level it should be at for a hotel in nyc. i wish them all the luck. i hope this helps.',not_happy
id21489,' i would stay here again this hotel was great. we booked the room for $-- on priceline (-.- stars)...blew away our expectations',happy
id21490,' i enjoyed my stay at the moore hotel. it is a very reasonably priced hotel in downtown seattle. the room was clean the individuals at the hotel lobby desk were friendly and helpful and there was a computer available in the lobby to check e-mail and view the internet. i was able to walk or take the numerous public transit options to view many of the attractions of interest to me in seattle. also the hotel is only a --minute walk to the central link light rail which for $-.-- can take you to the seatac airport. the negatives are that there is no breakfast no fitness center no writing desk in the room (so i ate my snacks-meals by the nightstand) and no air conditioning. the air conditioning was not an issue for me even for the week i stayed in august as the seattle weather was pleasant and cool and there was no need for air conditioning. it would have been helpful if the window had a screen as i minimized opening it due to my concerns that bugs would fly inside. i highly recommend the hotel and would definitely stay there again.',happy
id21491,' great overall experience pro is: great staff newly remodeled good location (dupont circle & - main subway lines) free internet smaller hotel (not mobbed with people) lots of staff relative to guest con is: restaurant understaffed some rooms are average-small',happy
id21492,' i stay at this property - nights-month when traveling to the jacksonville area on business and have patronized them since theyve opened. i wont stay anywhere else when im in the area. the staff is the best - friendly accommodating and they go the extra mile to ensure you have great stay. the rooms are tastefully furnished have flat screen tvs and are always immaculate! i appreciate the free wireless internet the fitness room and the cook-to-order omelets they offer for breakfast. most importantly they appreciate and cater to the needs of us business travelers and it is quiet so that you can get your work done or rest when your done working. highly recommend this hotel to anyone traveling to jax.',happy
id21493,' i have never stayed in a marriott before because rooms there are usually more expensive than holiday inns comfort inns etc. after staying at the marriott memphis east for four days ill never stay in a marriott again. sure the place was nice and the beds were very comfortable but they did not offer free breakfast. you could have a continental breakfast delivered to your room for $-! the drinks in the bar were ridiculously overpriced - $-- for the advertised special. no wireless internet in the rooms only in the business center. no free internet -- for about $-.-- a day you could hook up to the internet in the room (not wireless). i cant believe that any hotel charges for internet in this day and age. i was also told that they charged about $-- per day to park your car in the parking lot. again this is unheard of. the hotel has a shuttle but it will only take guests to and from the airport and within a five mile vicinity. downtown memphis-beale street is not in range. they charged us $-- each way to go to beale street. we had also requested two double beds and were given a king. we were told that we could not change rooms. this hotel is only for business customers with fat expensive accounts.',not_happy
id21494,' i have stayed at the hilton in gas lamp the embassy suites and this homewood suites for extended stays while traveling for work in san diego. i am partial to hilton because of the rewards program so i try to stick to them as much as possible...anyways this is by far the best in the area. as a matter of fact i would say this is the best hotel i have stayed in on travel and i travel a lot! the staff was fantastic including the manger laura whom i saw nearly every night at dinner talking with guests! i have never seen that before even at the many other homewood suites i have stayed at! the rest of the staff was very helpful aiding me in finding great places to eat theater locations etc. long story short if you are looking for a great place to stay near downtown san diego with clean rooms and great service make your reservation!',happy
id21495,' nice hotel easy walk to riverwalk and shopping mall. easy in and out if you want to drive to other attractions within san antonio. rooms are comfortable and clean. would recommend to others.',happy
id21496,' great hotel for a weekend in new york city with friends! have stayed here twice and would stay here again.',happy
id21497,' my -- year old son and i stayed here for - nights. it was nice having the pool but the breakfast was not very good. lukewarm water for tea and a small selection of fruit. the carpets were stained and made the hotel seem shabby. the walls were thin and we were woken up by a loud argument in the room next door that went on for over an hour despite a call to the front desk. im not sure they knew what to do. on the plus side the staff was very friendly; it was nice to buy bottled water and snacks from the front desk; and i had no trouble getting a refund when i had to change my trip from - days to -.',not_happy
id21498,' i enjoyed the proximity to downtown san jose; free parking was a huge plus; the room was comfortable but slightly out dated. i prefer to workout as opposed to hanging out at the bar; the gym had all the basics for my workout. i was pleasantly surprised to have wolf gang puck as the guest room coffee!',happy
id21499,' as a regular business traveler the woodland hills hilton offers friendly and welcoming staff that makes it easier being away from home. the front desk and valet staff are professional and make my stays away from home a better experience.',happy
id21500,' if convenience to many downtown - white house area is what you are looking for - the sofitel is great! - location: access to all points in dc is great... - restaurant - outdoor lounge - bar lounge: all comfortable - especially the outside space! - service: reception was great ... i only experienced the outdoor patio afternoon service which was perfectly fine one day and perfectly invisible the next (so much so that i left after waiting for --+ minutes for someone to appear)... - room was great - faced an inner courtyard so it was very quiet.... i would return again - at the right price .... !',happy
id21501,' stayed overnight at the hotel mela while visiting my son who works in manhattan. i chose this hotel because of its proximity to the minskoff theater and the lion king. the show has a permanent home at that theater right on broadway at the heart of times square. this hotel tucked in a quiet part of west --th street is so very close to times square and that is a big plus. it has a very small entrance and lobby area and the elevators are small but it is very clean and well done visually. i had a deluxe king room which was certainly big enough for two people to relax comfortably. the air conditioning with digital wall thermostat was great and the room was very clean with modern up to date interior design. no exciting nyc view if you are looking for that go somewhere else. everything i needed was in the room but no coffee or tea if you want that. bountiful snack and wet bar but i would never pay for that. it was nice to be able to stick my drink inside the fridge though...the bed was moderately comfortable but i have back problems and most beds bother me. lots of pillows. i would definitely stay there again.',not_happy
id21502,' if you want a clean basic room within walking distance of popular city sights stay here. staff are very friendly and helpful and best of all a starbucks is in the same building! recommend eating at peso is restaurant - only one block away. incredible food in a beautiful setting.',not_happy
id21503,' we chose this hotel for its location and cost and on those counts it delivered. the first room we were checked into was on the ground floor next to a public toilet that seems to be used by patrons from the adjoining restaurant was very noisy cramped (no room for suitcases hardly) and the air con was too loud to have running at night. we asked to be moved and our second room was better with a little more room to move and a quieter air cond. the roof deack area of the hotel is an added bonus and we took takeaway food up there and ate which was much better than staying to the room.',not_happy
id21504,' this was my first trip to arizona...actually it was my first trip west of the mississippi! man was in hot in phoenix! i am a new yorker-new englander and i have never experienced temperatures of --- degrees in my entire life. needless to say i was pretty shocked and really hoped that this hotel had a pool and thank goodness it did! i used to work at a hampton inn myself so i knew what to expect from the brand and i am never disappointed. this hotel was no exception. it was clean and had great service....i always love the free breakfasts! it was in a great location because we were able to walk to the restaurants and it was right near the train so we could get around the city with ease. i love the southwest and phoenix was the last leg of our journey so this hotel was the perfect end to a perfect trip!',happy
id21505,' my family (husband and ---yr-old daughter) and i stayed at the nikko this past week for four nights. in all categories i rate this hotel as excellent. i have not been able to do that for a hotel rating ever before. i found a good rate on the hotel is website -- and decided to splurge a bit more and go for the nikko floor. good decision. there are -- floors in the hotel. the --th floor contains meeting rooms. floors ----- are the nikko (concierge) floors. the lounge on each floor contains tables chairs reading materials (books & newspapers) and - laptops with internet access for guest use. the rooms were comfortable with a spacious closet and bathroom. our view was of the city (all nikko floor rooms with two doubles are on the city side) and it was great. we could see the gg bridge in the distance as well as coit tower. everything - everywhere - was clean -- the room halls elevators lobby lounges everything. the fitness floor contained a nice-sized pool and whirlpool. there was exercise equipment in the pool area as well as a separate room. the locker room area contained showers a soaking tub sauna and kamaburo room (japanese sauna). enjoyed our use of these facilities. we also enjoyed the breakfast buffet each morning. it featured fresh fruit smoked salmon shaved ham cereals muffins-croissants-breads french toast potatoes eggs sausage and bacon. it is served in the anzu restaurant. we were easily spoiled by this wonderful way to start the day. in fact we were spoiled by the staff of this hotel overall. from the little things like the green tea infused soaps and the chocolates left by the turndown service to the big things like service and check-in accuracy -- it was all top-notch. we highly recommend this hotel and look forward to the day we travel to san francisco again so we can stay here.',happy
id21506,' i booked at the holiday inn on august -- for a conference in mid october (well before the deadline date). a week before the conference i was called by the holiday inn and informed that there had been a problem with their booking system and i had to be moved to a location about -- minutes from the conference site. the reason i was selected was because i had booked directly with the hotel (i dont give my card out using online systems) rather then booking using the conference website. i would have thought a fairer option would have been last in first out but the reservations manager offered no flexibility. i was offered a free night at another holiday inn next to a freeway. this was of no benefit to me as my travel is covered by my employer and no other compensation was offered. in the end i calculated that i lost at least - hours of my personal time shuttling to and from the conference site from my alternative hotel - and countless networking opportunities. my compensation from holiday inn - a bag of pretzels and a bag of dried fruit. thank you!',not_happy
id21507,' my husband and i spent -- amazing nights at the distrikt. since the very first moment you get to the door you feel welcome. everything is perfect! the room and the bathroom are really clean and smell good. the staff is amazingly friendly: always helpfull polite and professional. we arrived at the hotel at -- am and left at - pm and we didnt have to pay any extra penny for that. i would definitely come back there and recommend this awesome hotel. if you are still looking for a place to stay in nyc stop it and make your reservation now! martinha - brazil',happy
id21508,' i recently spent - nights in this hotel. i arrived late at night and was received and checked in efficiently and quickly. my room was in the south tower on the third floor on the michigan avenue. this view was the lake view but a third view will see nothing but the street and the front of the park. the third floor also is not the best choice because of the audible street noise which is very near. the room furniture is very old and tired but the king size bed was comfortable. the room was clean but insufficient light. there was no minibar in my room. the bathroom was very elementary and at a higher level than the room. i had to wait -- minutes before the hot water reaches the shower. there was a safe box in a small room which was also for clothes hangers. i did not try breakfast there because the options outside the hotel in nearby restaurants are more variable.',not_happy
id21509,' the argonaut was the best hotel ive ever stayed in. the rooms were really cute. ours had a terrific view of the bay. the staff was very helpful and friendly. it was easy to walk to all the attractions in san fran. would recommend to anyone.',happy
id21510,' my son and i stayed at the westin boston waterfront in july ----. ive stayed here a few times in the past and it is still looks new and clean. the rooms are spacious and comfortable some with a partial nice view or no view at all just of the side of the convention center. the property is well kept and has a nice indoor pool. my only complaints are every time ive been at the westin waterfront my room never seems to be ready on time. i always have to wait till --- pm to get a room. it seems like that is the norm due to other individuals complaining about the same problem. the staff was polite but really didnt do much just said i had to wait. i guess it must be due to manpower or understaffing who knows! anyway just like last time they try to keep you or quiet by giving us a credit to starbucks. a nice gesture but when you have three hungry kids $- is not much. the property is close to logan just a quick ride on the bus +',happy
id21511,' i stayed at the red roof inn to get some work done while in jacksonville and my stay was uneventful. this hotel is perfect to crash en route to anywhere; however some may find it not quite cozy and plush enough for a long term stay. it is pretty clean (wore white socks in my room and they stayed white!) and in reasonably good shape although there was a big koolaid-looking stain on the underside of my bedspread that had leaked through to my sheet a bit (but not the blanket in the middle...hmmm...i hate bedspreads...). it was very quiet had a nice big desk (although not quite enough light for an all-nighter) fridge and microwave and the bed was reasonably comfortable. good deal for the price.',not_happy
id21512,' this hotel is very adequate and located close to a metro station and buses. the staff were friendly and most helpful. the room provided everything we needed including microwave and fridge. the breakfast room did get crowded sometimes but it was easy to take food back to the bedroom no problem. it was much quieter than i expected and i would definitely stay there again. the only problems we had were tiny ants in the bathroom and the keycard had to be reset almost every day after the room was cleaned - both very minor details - no big deal.',happy
id21513,' this hotel has a lot of history and the typical lavish decor you would find from any fairmont hotel. from the elegant lobby to the quaint rooms you will definitely feel like you have stepped into a world- class hotel. some of the hallways showcase photos and art that tell you about the rich history of the hotel. the customer service is definitely - star- courteous accommodating and friendly! be prepared to spend money on parking at the hotel internet (must pay separately each day...booooo!) and cabs as the hills are steep to get down to other parts of the city. but this hotel is very central and if youve got good shoes you should be okay to walk. also being a coat during the summer months! july and august are colder an most places on the west coast- and im from canada!',happy
id21514,' my wife and i just spent -- nights at the jw marriott in indianapolis. we travel a great deal so hotel stays are part of our life. but our stay here was exceptional. what stood out the most was the attentiveness and friendliness of the staff from the moment of arrival to the moment of departure from the welcomes outside the entrance to the lobby staff to the restaurant staff. and our room was special. we were lucky enough to get a corner room so had terrific views on two sides through the floor to ceiling windows.',happy
id21515,' looked forward to our stay after reading all the wonderful reviews on tripadvisor. i have mobility issue and handicap parking here is horrible. we could not find any marked spaces near hotel entrance only near the theatre entrance as they share the parking garage. hint: head to level - of garage to directly access level - (lobby) of the hotel. encountered housekeeping issues as there were green stains on sheets which had to be changed. the following day we did not receive housekeeping service and by -:-- had to request service twice. the front desk staff apologized and we were suprised when a bottle of wine arrived with apologies for the inconvenience. the continental breakfast is average and the lounge was suprisingly dirty both mornings we ate there. the furniture in corridor leading to lobby is shabby. bathroom is very small and cleaning was spotty. on a positive note the location of hotel is near great restaurants shopping spa and movie theatre. my husband loved the sectional in room where he could stretch out. bed was comfortable. however i would not choose to stay at this property again.',not_happy
id21516,' i came through denver while on a road trip with friends. the customer service was excellent. we wanted to know of a good place to eat was and daniel helped us out by suggesting a great place that the free shuttle was able to take us to. we had a great night enjoying denver and when we returned and needed a toothbrush daniel was able to help us again. what a great way to pass through a beautiful city and relax before heading back out on the road. i look forward to staying here again so i may see more of what denver has to offer.',happy
id21517,' we stayed for two nights. the hotel is obviously under renovations - which is good because there is much to repair. the room itself was decent. the windows were filthy ! i thought it was odd the complimentary toiletries consisted of a bar of soap a tube of shampoo and a tube of lotion. no conditioner no body wash. cutbacks?! it is outside the center of philadelphia - for the price we paid i expected the hotel would be a little nicer (it was $-- more to stay downtown). also housekeeping walked in our room at -am one morning?! what the heck! pros: there was a refrigerator and a microwave in our room! we appreciated those! parking was free. cons: front desk staff - they were training - process was slow. i called later that night after checking in to reserve another nights stay and was transferred to the --- customer service phone number - who made reservations for the nexts night - but there was no way to link to my first nights stay.... that was frustrating! very nice lady at the front desk inez (?sp) took care of the issue and smiled the whole time! :) the stadium sports bar & restaurant - food was good service was terrible! took over -- minutes for our check to come and i had to ask for our food to be wrapped to go. never got silverware! she took our money and never came back with change - so she got the change as her tip. poor customer service in my opinion! and as a side note there was only - other tables filled while we were there... it is not like it was too busy!',not_happy
id21518,' too big even so we decided to stay for two night is because of visiting seaworld. first night we tried one of the hotel restaurant nice service ok food but nothing more. breakfast was a bad experiense our room was booked for -+-child with breakfast we thought but the included breakfast was for -! room small bathroom small but view nice. would not stay here again.',not_happy
id21519,' the low dollar makes the us affordable for europeans on a budget. this hotel has all the facilities you need. no luxury but you dont spend much time in your room when youre in such a great city. the cosmopolitan does not have breakfast facilities but just go for a bagel in one of the many deli is just around the corner. the reason we booked this hotel is because it has private bathrooms for such a nice price. and above that: it is really really clean. every day new fresh towels! we asked for a quit room and we really did not hear a thing. the subway right outside the hotel brings you to all the action in just a few minutes. i recommend this hotel to anyone!',happy
id21520,' for a comfortable night i have never been disappointed by la quinta and after a day of air travel some driving and sightseeing was glad to have such a place waiting so as to unwind. only complaint was that at exactly - a.m. edt they shut down breakfast while i had a waffle grilling and made to feel hurried. just arriving from the central time zone and sleeping in after a hard day felt they could have left their good breakfast up a bit longer for summer vacation travelers.',happy
id21521,' great location spacious suites modern feel great bathroom and amenities. i loved this hotel and hope to go back again.',happy
id21522,' simply stated this was an amazing hotel solid - star. i upgraded to a partial bay view on the --th floor and was very pleased. the beds were like sleeping on clouds. if you can get a room on special i would reccomend this hotel. parking is like -- bucks a day.',happy
id21523,' found this hotel to be clean and nice. staff was friendly and the servers in the restaurant were always a blast and very friendly. definitely get a room overlooking the tennis courts as it is right beside the --- freeway and it can be very noisy. would stay again',not_happy
id21524,' ultra minimalist decor is a sanctuary from the texas heat. small property with big draw among a young crowd to the pool-side bar. in-room cd players with very eccelctic selection of disks at the desk let you choose your own soundtrack for your visit! despite some room problems during our stay in ---- the staff was very accomodating and we were offered a discount for our troubles. worth the money.',happy
id21525,' spent the night here for business trip. upgraded hotel at least that is what the lobby tells you. the room was somewhat small but nicely furnished upgraded very comfortable. large bathroom. free internet. $- parking fee should have been complimentary. no continental breakfast as previously advertised. in house restaurant upper floor with great view. had breakfast there and it was fine. one downside: airplane and train noise -- which is a problem in most of downtown san diego. ive stayed in much better places for the money (after wheeling and dealing on the internet) but this time i had to book quickly. paid about $--- including taxes and fees.',not_happy
id21526,' we booked the hotel for a birthday celebration and i am glad we found this hotel. the location of the hotel is within walking distance of the inner harbor. the front desk staff was wonderful they helped us out getting a cab ride down to the harbor. the room was clean and neat. nice size room for a group of four. the breakfast they served was great. big breakfast of everything from eggs to pancakes to fruit and yogurt. their parking garage was full but there is another garage across the street. the only thing is does cost extra money. would definitely stay here again!!',happy
id21527,' we always like going to the sheraton as it is in a great location the rooms are well kept and the staff are friendly. upgrading to the preferred guest floor is worth it for the wifi free phone calls and the lounge. we didnt make it to the pool this time but we have made good use out of it in the past. the only downside to the hotel is the cost of parking. $-- for valet ask about the overflow lot a half a block a way. it is only $-- per night and you can get in and out privileges if you need to go somewhere. we will return.',happy
id21528,' my wife and i stayed at the intercontinental for six nights. when we arrived we were offered an upgrade to the historic tower with a great view for an additional $-- a night. my first thought was didnt i pay for the historic tower when i booked with orbitz? the front desk couldnt tell us what we paid for. oh well... sure give us the upgrade since were here for a week. the room was on the --nd floor overlooking the tribune tower and the river. the view was fantastic and the room spacious. there was a couch chair very large desk espresso machine (that didnt work the first few days) nice bed and decent bathroom. until you try and flush the toilet. you have to hold the handle down for several seconds and then flush again. when pointed out engineering was sent but nothing really changed. why not a euro toilet with extra flush for that extra flush moment? (note: you get a courtesy vm on your hotel phone asking if everything is okay after a call is made). day - - no toilet paper after maid cleaned room. the stem was bare. checked the main closet outside of the bathroom (this is where they keep your extra roll) - no toilet paper. called the help desk and two rolls delivered. courtesy vm left minutes afterward. day - - sink clogged. call engineering. sink fixed along with courtesy vm. day - - sink clogged again. i just pulled out the plug and it resolved the issue. almost daily issue - the room we had on the --nd floor was near to a conference room that serves both morning and evening events. what this means is that there is banging of tables and chairs (or something) in the hallway outside of the room starting at - am for set-up and sometimes until midnight for take down. we didnt complain about this but keep note of this if youre tempted to stay on this floor for any reason. another cleaning mistake: a hair from a previous guest was on the shower wall our whole visit. the lobby bar was very nice and the bartender was very personable. we didnt dine at the restaurant or the wine-chocolate-cheese bar. workout rooms (although we didnt use) look very nice with an assortment of equipment nice locker room sauna and towels. the pool area is really cool like youre stepping back in time about -- years (with lighting a bit dim). beware though - it is not a play-wade-splash around pool. it is a lap pool so bring your goggles. i wasnt impressed with the concierge desk as others have noted. short quick stern answers after waiting in line. we wont stay again. i really appreciated the view that we had and the room itself was very nice for an extended stay. i just expected a lot more pampering at these prices and a lot less mistakes (and noise).',not_happy
id21529,' except for some noise issues (there was a group of junior high students staying on our floor) we had a pleasant stay at the super -. our complaints about the noise were handled efficiently and the value and location is great. continental breakfast was simple and the clerks at the front desk were helpful with suggestions and information. room was clean and well taken care of.',happy
id21530,' i found this hotel thru a web deal but was very pleased. the service is great the location perfect for seeing all the sf attractions. we stayed before on the wharf which was too crowded and touristy. the room was spacious and guests have free use of the spa is indoor pool sauna deck. would definitely recommend to other couples visiting the city.',happy
id21531,' weve stayed at many courtyards - this one is a bit off the beaten track but it is a good location if youre staying in nw san antonio. everything was clean and the staff friendly but the hotel looks like it is due for a refurbishment. all the fixtures and furniture looked a little tired. it is in a very diverse neighborhood and there are a number of small ethnic - tai indian middle eastern - restaurants. that was a nice plus since most courtyards are surrounded by chains. there is also a starbucks close by which was good because the hotel coffee needed a make over too. be sure that your room does not have a door to an ajoining room. ours did - and the baby in the room wasnt sleeping through the night. well stay again when we have business in the nw medical center area because the location cant be beat.',not_happy
id21532,' we enjoyed our trip to boston a beautiful city and the hotel was the cherry on the cake great view of fenway park from the window kids loved it.would highly recommend this hotel and its not far from newbury st.',happy
id21533,' i booked a room with - double beds and a sleeper through priceline. rooms in austin were high priced because of the united states grand prix. when we checked in they only had a room with a king bed. they offered to give us the - doubles the second night for free if we would take the king room the first night. we agreed but the next day they still didnt have a double room so they gave us another king room at no charge. at check out they agreed to not charge for one night but we had to call priceline for a refund which was given. the hotel and room were okay. hot shower and clean linens. the hallway really stunk the first night but appeared to clear up some with time. maybe someone cooked something greasy it is an extended stay place with stove tops. they do offer good friendly service and try to make up for customer is concerns. by the way this is for austin arboretum north not south.',not_happy
id21534,' here is why: it is the gorgeous property itself it is the diverse venues the hotel offers (impressive individually...but unbeatable all in - location) it is the exceptional staff & service it is the people you meet there and it is the amazing & fun experiences i have every time i stay. and all of this continues to evolve & improve over time. after -- years on the road im convinced that you will not find a cooler more fun better managed better staffed more diverse and ultimately better value hotel. i travel a lot (over --- days per year) and am lucky to stay at high-end hotels everywhere i go. im extremely picky about the hotels i select and have very high expectations. ive stayed at all of the higher-end-trendy hotels in la (both w hotels the sls the four seasons the fairmont chateau marmont the viceroy the standard the beverly hilton etc etc.)...the roosevelt continues to be the best and the only place i ever want to stay. the property itself is gorgeous (a historic hotel with the elegance of old hollywood....but beautifully upgraded with a modern-hip style). there are many different rooms and suites so you can always find something that fits the occasion. the location is also great...right in the middle of hollywood but central to everything else youd want to do in la (except the beach which is about -- mins away). the venues at the roosevelt are all sure bets...you cant go wrong with any of them. there is the tropicana lounge out by the pool (a fun time catching some sun during the day or after dark when it turns into a hip outdoor lounge under the stars) the library bar (a unique place for special drinks) the lobby lounge (beautiful area with painted ceilings and a fountain...nice plush couches for sitting with your date or friends-colleagues) teddy is (intimate venue and one of the hot nightlife spots in hollywood) -- degrees (a gourmet burger bar with the best burgers in la...and open -- hours a day). public (a new high-end restaurant with excellent food) just opened. the spare room (exclusive modern-day gaming lounge & bar..includes - bowling lanes) and beacher is madhouse (amazingly fun & unique experience...unlike anything youve ever seen....youll want to go back for more) also just opened. the staff is friendly and truly exceptional...they go above & beyond to provide outstanding service. they also do a great job balancing a professional-respectful approach while making you feel comfortable & welcome. the hotel has many celebrity vip and demanding guests...and the team at the roosevelt has a great knack for making-keeping their customers . not that everything can be ---% perfect ---% of the time but when it is not they care and quickly make it right. ive been extremely impressed by all the teams at the hotel including reservations in-room dinning housekeeping front desk bell & front drive staff. ingrid (who runs the front office) and mark (who runs the bell staff & front drive) are on top of their game and some of the best in the hospitality industry. the clientele at the roosevelt is upscale...many fun & beautiful people. lots of celebrity encounters (you never know who youre going to bump into there or who youll end up having a drink with out by the pool). ive introduced and referred many people to the roosevelt and all of them have become frequent guests. its not easy being the best...but the roosevelt continues to be and is the only place i want to stay in la. give it a shot if you havent been...you will not regret it!',happy
id21535,' this hotel is in easy reach of all those sights you want to see just a few blocks away from central park enable you to get away from the hustle and bustle of this busy city. a short walk from times square and the many theatres and restaurants. this hotel was clean smart and well presented. we stayed on one of the executive floors so were up high enough to be detached from some of the noise of the city which may be evident on the lower floors. had breakfast in this hotel which was excellent didnt have any other meals here as we were out and about and with the myriad of restaurants available didnt see the need. to sum it all up id certainly stay here again a first class hotel ideally located.',happy
id21536,' all the staff encountered (front desk concierge porter doorman restaurant staff housekeeper) where very helpful and friendly. the rooms were a comfortable size (we were on the --th and --th floor) and the beds comfortable. the view from the --th floor was great - broadway (time square). great location. would definitely stay here again. tip: the restaurant breakfast was good but if you want a little more reasonable price head down --th towards -th a few blocks is the red flame. the deli across the street also has breakfast & lunch food which was good; take out or eat in. odonoghue is across the street was very good also - shepherd is pie and pulled pork sandwich was good.',happy
id21537,' the loews philadelphia was a nice hotel conveniently located and the hotel staff was exceptionally friendly. we had a superiour room that was comfortable and clean. the bath towels were big and soft. we were traveling with our - year old son so i chose this hotel based on the family friendly reviews i read. although the hotel was nice we didnt see any specific kid-friendly benefits. my son received a small pack of crayons and mini coloring book at check-in which he liked but i read on another website that a toy was issued at check-in. i even called the hotel to confirm and was told they give an age appropriate gift at check-in. my son didnt notice and it wouldnt prevent us from staying at the loews again i was just a little disappointed. we didnt try the hotel restaurant but we walked over to the reading terminal market for a wonderful breakfast at the down home diner. we also walked a few blocks to franklin square which was a nice park with an outdoor carousel miniature golf playground and square burger with delicious burgers and fries.',happy
id21538,' the magnolia is a really fun hotel with a hipster decorating scheme. i stayed there for a convention in october of ----. it is walking distance from the colorado convention center and convenient to most anyplace downtown. the room itself had very comfortable bedding. i stayed in a fireplace suite and really loved how cozy it was to come back to the room and enjoy the gas fireplace and the pretty modern touches. they also have a daily complimentary cocktail cookies and milk at night and a big breakfast spread every morning with everything included in the price. i stayed high enough up (second to top floor) so that i didnt have any problem with noise as other reviewers mentioned. also used the fitness center which while not huge like a hyatt or other big chain was more than large enough to accommodate the people who were there at any given time. they had treadmills ellipticals a big set of free weights and a few other things. no pool. overall this is a very good value for downtown denver.',happy
id21539,' the rooms are beautiful and the lobby cozy plus the hotel is in walking distance to the space needle - points cafe and many more great places. we got room --- and the view was to die for.',happy
id21540,' just got back from a long weekend in ny and this place made it!! we stayed in one of the parlour suites. we would have preferred a garden suite but they were already booked even though i booked over - months in advance! it was such a nice place to come back to each evening. the staff are really helpful when it comes to planning your days with great advice on any activity. the only grumble i had was the noise from the people in the room above & from the street but neither were a problem. this is a great place and i would thoroughly recommend it to anyone planning a trip to new york',happy
id21541,' i love to stay in small-scale modest inns and consider myself to be tolerant of a bit of grottiness minimal service noise etc.... being a seattle native and uw alum ive wanted to try the college inn for years. i was thus so very inclined to like this place -- but came away with a combination of anger disappointment and the decision not to return. here is why: --this place is not clean where it matters. the blanket on my bed stank of some other person is perfume or deoderant -- very distinctive not an aftersmell of detergent. if they wash the blankets at all they dont do a very good job. --the shower drain was badly plugged up so that within a few seconds i was standing in my own wastewater which of course then sloshes together with the remains of other people is showers -- ugh i dont want to go on thinking about that.... --i was promised a double room and received a twin room (two twin beds). this was after having booked well ahead of time and getting both a phone and email confirmation of this. they were completely full and since we were staying for only one night i have a strong suspicion that we were given whatever was left over. i also know that they had switched rooms on us at some late point b-c i had received a call from chris the manager giving me the room number and telling me that since we were arriving late in the p.m. to get buzzed up and just go straight to that room which would be unlocked. on arrival i found that the door was locked (i probably disturbed whoever was there by trying the knob) and i had to buzz the staff who live upstairs to let me into the room that they had set aside for me -- a different one from what i was originally promised. --the next morning when i mentioned the room switch the manager did not at all appear surprised or concerned. he said that it should not have happened but his statement that it shouldnt happen again was not at all convincing. --website is dishonest: under parking it says saturday and sunday free parking one-half block away on a space-available basis. when i called to get directions to this free parking area i was told that it is between --nd and --rd on brooklyn -- which is more like - blocks away from the inn. were walkers so nbd but this seems to me to be indicative of a tendency to paint a rosier picture than what actually exists. --having had a difficult day of travel and getting only - hours of sleep the next morning i made the error of leaving a clothing item in the room. two days later i realize that it is missing and i work hard to follow up with the staff there to locate it. i leave a message call back when i dont get the courtesy of a return call stop by in person to inquire speak with joe (i think that was his name) as well as dean. i get a couple of assurances that i will receive a call back -- they say they have to check with housekeeping. even with my repeated calls including an angry final call that got me the assurance that chris would call me back the next day nobody ever bothered to phone me even to tell me that the item went missing. my guess is that this has happened before so no big deal from their perspective and that in my case the housekeeping staff knew someone who could use my clothing item. the only positive comment i will make is a heartfelt one -- but it isnt about the inn it is about the college inn pub downstairs. the place is friendly and has an excellent choice of ales. scruffy and real if you are a beer enthusiast and are after authenticity instead of hype and polish i would really recommend the pub.',not_happy
id21542,' went to chicago for new years and stayed here for - nights. found the hotel on tripadvisor and all the great reviews convinced me to stay here. such a great place to stay and its cheap (but doesnt feel like you are staying in a cheap hotel). first the staff was amazing. my boyfriend and i arrived in chicago on a friday morning at -am. we were exhausted from getting up so early to leave boston. we stopped at the hotel to drop off our bags (because we assumed we wouldnt be able to check in until -pm like their website says) and our room was ready - so we got to check in early (for no extra cost)! continental breakfast was happening while we were checking in so the person who checked us in - told us to feel free to grab food (so got an extra continental breakfast for free). continental breakfasts were pretty good too. they had a yummy western omelet and home fries. rooms are really cute and look nicer than you would expect for a hampton inn. the hotel is in a great location especially if you want to go to the theater (literally next door). hotel was right next to the red and blue line - so perfect for taking public transportation around the city and to the airport. our flight home was in the evening so they let us keep our bags at the hotel after we checked out (so we could explore the city without our luggage). extremely helpful and nice hotel staff. would definitely stay here again.',happy
id21543,' i needed a room while i was awaiting a meeting in nyc. the door to the room i was assigned was difficult to open - the key became lodged in the lock. the bathroom was incredibly dirty and there were bugs on the floor. within the first few minutes i was in my room the door was opened by the maid without first knocking. i lasted five hours in this hotel before booking another room and leaving.',not_happy
id21544,' this courtyard marriott near dupont circle was straight forward no frills simple and clean. the location was awesome. lots of restaurants for every taste and every price point nearby. we used it as base to bike out of and around the city.',happy
id21545,' this is a newly renovated hotel (the lobby is still being worked on) at first glance the new rooms are very modern and slick looking but then it gets funky. the window shades are electrically powered good luck finding the switch. the wireless service is very very slooow. so we opted for the wired the ethernet cable is not on the desk where it would make sense but next to the night stand so you have to work from your bed. the door to the bathroom was a pocket door which is cool looking but doesnt move fluidly. the toilet paper holder is back behind the toilet seat but i think there is a good yoga move to twist and grab it. all said the bed was great the towels nice. the breakfast is expensive and not worth the price unless someone else is paying for it. the staff is amazingly friendly and helpful considering the lobby is so small. the location is very convenient to union square.',happy
id21546,' we recently stayed here for my husband is bus school reunion which meant it was one of the busiest weekends in philly. the hotel told me they were --% full with --- checkins on the friday afternoon - so it could have been chaos. however all was run very smoothly and we were pleasantly surprised by the friendliness of all the staff - even if you walked past someone in the corridors they were extremely courteous. the rooms were very clean and well laid out. the bathroom showers could have done with some updating - ours made a funny noise and you were well aware of the noise of someone is elses shower running close by. the doors for the hotel rooms seem to slam however quietly you tried to close them - they should really try and fix that. having said all that we couldnt find fault with too much. the concierge on the friday afternoon did a superb job of finding me a reservation for - people at a great restaurant the housekeeping delivered a new remote and sewing kit in good time room service was delivered on time and breakfast buffet was very good. my only niggle was trying to get the seating hostess to sit for breakfast ahead of my family. whenever we stay somewhere i am usually the first down and then my family straggles down behind me (we have teenagers) but all within -- mins. the hostess was unwilling to sit me until all my family had arrived which was not acceptable to me and she did finally agree to that after i had insisted. i had never come across that before at a hotel. i would agree with previous reviewers that the halls need some sort of upgrade and the walk in area off the street is not particularly welcoming.',not_happy
id21547,' we thought you did an excellent job at making the best of a bad situation. the generosity exhibited with the open bar bbq popcorn ice cream etc. was appreciated by all and im sure it will make for many memorable stories of the great san diego blackout of ---- thank you tomi & jack windle',happy
id21548,' excellent customer service throughout our stay. a fantastic location and helpful staff including richard who printed our return boarding passes as the business service was unavailable that day. the hotel is in a great location easily accessible via subway and close to times square.',happy
id21549,' recently had a - night stay here for a short first time visit to ny. great location at times square. our room was on the smallish size and looks dated but the king bed was very comfortable and bathroom was clean with great water pressure and temperature. air conditioner worked great and was soooo necessary with the heat and humidity outside in early august! we were on the second floor and yet the room was very quiet with no sounds except occasional distant sirens and very rare hallway voices. room included free wifi as well as in room coffee maker and coffee. breakfast is available for purchase in the lobby but for $--.-- flat rate for american breakfast it did not look very great. we found much better breakfast for better prices at numerous restaurants and cafés in the area. reception staff were very pleasant and helpful. housekeeping staff were friendly. as we really only sleep in the room and dont spend much time in the room i would stay here again if we returned as the location is great for times square broadway subway shopping and touring; all easy walks.',happy
id21550,' i have stay at this hotel for over - years. this place seems to be going down fast. my recent stay was horrible. the checking clerk was to busy folding paper and did not attend me right away or even care that i was there. i waited for -- min for him to start checking me in. the following day my room was not cleaned after calling several time and was assured that it would be clean promptly it was not cleaned at all. internet was down for hours and they could not get it going. spoke with the manager. the manager wasnt helpful at all. im done with this place.',not_happy
id21551,' we stayed at the holiday inn express midtown philadelphia for - night in august ----. we found the hotel to be excellently positioned to the historic district of philadelphia although it was a little close to the seedy area nearby (came across several interesting characters walking back to the hotel one evening. we paid rack rate due to neccessity of requiring accommodation then and there but wasnt disappointed with the accommodation we had paid for. the hotel is also close (short walk) to suburban and market east train stations.',not_happy
id21552,' i wish i could speak to the quality of the actual hotel but as i had to cancel my trip i can only comment on the customer service at the san francisco westin. i booked - nights here in the beginning of october for a stay during christmas time. through the westin website i found a great rate that required prepayment along with no cancellation or modification. just fyi the rate on the westin site was better than orbitz travelocity hotels.com etc… so it is worth the time and effort to double check the hotel is website before booking. well the day before we are to leave for san francisco my partner injures his back throwing some kids around on the bed. at first it seemed as if it was just a strained muscle but as the night wore one it was clear he was not going to be able to travel he could barely get out of bed to walk around! i cancelled all of our reservations (air car restaurant) but when i got ready to call the westin i recalled my reservation was not able to be cancelled or changed. but i thought perhaps i could just move the reservation a few nights… possibly if my partner is back felt better we would still make it for part of the trip and extend out a few more days… maybe someone would be in a kind mood as it was the holiday season. i ended up speaking with three different people before i talked to justin the front desk manager. first the --- number customer service agent… she tried to adjust the reservation but was unable. very nice and advised i call the hotel directly. i then spoke with someone from the hotel is reservations desk and she also attempted to change my booking with no luck. she suggested talking to the front desk directly. when i reached the front desk they passed me over to the manager. he couldnt have been more pleasant. i told him i was aware that my reservation was pretty much carved in stone but that perhaps they could just modify it somewhat so i wouldnt be stuck with a large bill for a hotel stay that never took place. justin went beyond that and offered me a full refund. not once did he nor anyone i spoke with from westin ever say my reservation absolutely could not be changed. no one had a too bad attitude in fact just the opposite everyone made a sincere effort to help even though it was quite clear from my reservation that i wasnt allowed to cancel or change it. to be honest i was not expecting this at all. im not sure they would have been so helpful had i booked through a third party site as ive heard many stories citing that hotel staff is unable or unwilling to make certain changes when reservations are booked through alternative sites so im glad i booked through westin.com. i am sad i missed out on staying at the westin but most certainly plan to book here again when i go back to san francisco. thank you for your kind holiday spirit westin san francisco!',happy
id21553,' i live on capitol hill and this is where i usually have people stay when they visit. it is a wonderful location if you want to be close to both union station and the sites on the mall. i have stayed with relatives here on two seperate july -ths. it is so easy to walk to the capitol fourth pbs concert. the staff is very friendly. the rooms are comfortable with wonderful beds. they usually have bottled water and an apple waiting for you in your room.',happy
id21554,' great location on wacker. clean. staff efficient & helpful. we had a good breakfast at the corner bakery which is right across michigan. had dinner at rosebud on rush. one drawback - the west tower entrance of the hotel is not always staffed. i noticed it in the evening. if i was traveling alone i would only use the east tower entrance. also parking is a bit high - $--.',happy
id21555,' we stayed at the hotel for a week in sept. overall it was a great stay. it was a short walk to the wharf and other attractions. having a safeway across the street was very handy. our room was clean and the staff are all very friendly. one of the best beds and shower i have ever stayed at.please say hello to the bellmen marty and jun from the man who gave u pins from manitoba.',happy
id21556,' -nd stay at this property. overwhelmed by customer service and a great location. it has a great cozy boutique feel to it. the rooms are not huge but they are comfortable with a great bed and good bathroom. nice keurig coffee pot (complimentary) and we h',happy
id21557,' i never write reviews...but i had to write one for the muse. from the moment my husband and i arrived we were treated like royalty. we were spoiled rotten and felt like celebrities even though were just regular people trying to make the best of our very short - day vacation. everything was amazing: the kimpton in-touch welcome card upon arrival a specially selected executive suite (room ---- is the bomb!) a lovely bottle of bubbly with a very nice card from management complimentary spring water to refresh ourselves after a long day immediate attention for every request we made complimentary hosted wine hour beautiful facilities and accomodations -- just to name a few! i felt so pampered...there is only downside to the hotel -- i am soooo depressed to leave this place tomorrow and return to the real world! the muse has made a kimpton fan out of me for sure. thank you for a wonderful experience!!! i hope to return soon and be inspired to finish writing my novel.',happy
id21558,' a excellent hotel. suites were of the highest quality and pleasure to stay in. value for money was exceptional staff were some of the most knowledge and friendly we encountered on our trip to the usa. highly recommended - just a great place to stay',happy
id21559,' this was our second trip to nyc and we have stayed at the belvedere both times. the location particularly in relation to theaters & times square is great. the staff was helpful and the rooms were as advertized. the only negative we have is that for some reason the elevators always are a problem. we were on the -th floor and often walked down the steps rather than wait for the elevator to come. we will come again.',happy
id21560,' after a long drive back from orlando and flights being cancelled we arrived in washington dc. the room ac was not working but service arrived within -- minutes and fixed it immediately surprised since this was close to midnight. great price and location. parked on the street to avoid the valet charge since we were leaving early next morning. short walk to amtrak.',happy
id21561,' small room dirty towels and poor service. i will never book it again (and also the chain). i booked it for new years eve. also very expensive for this quality.',not_happy
id21562,' my husband two boys and myself spent the weekend in san antonio and we chose this hotel because the reviews were great and the rates were very reasonable. everything was well until saturday night my two year old got sick and threw up on the bed. before we left for seaworld the next morning i told the front desk that we would need some clean linen for the bed since my sun had an accident. we were gone all day and didnt return until - or - that night. when we got back to our room the beds were nicely made and the comforter was spread. however much to my shock and disgust the housekeeper simply respread the same sheets with the puke on it and then covered it all up with the comforter. the puke was dried into the bed sheets and everything spelled like it. i called down to the front desk and they told me that there was no housekeeping available so i had to go down and get the linens myself and then make the bed myself. the hotel is very nice the staff is very nice but their housekeeping needs a lot of work. that one little incident really turned me off and i will not be staying there again.',not_happy
id21563,' poor service room aging no restaurant in low season extremely noisy ac inpersonal staff breakfast out of age avoid unless no other choice',not_happy
id21564,' i stayed for - nights for leisure. most of the guests were tourists and organized groups. upside: the location is very good with numerous near-by dining and shopping options. there’s a subway station one block away. the concierge team is professional and efficient. downside: when i stayed the hotel was full and it seemed to affect the service. front desk provided an average service; sometimes not enough staff was available. not enough elevators for hotel peak hours with sometimes unreasonable waiting time in lobby. onsite parking is expansive and remote. my room was upgraded due to my marriott reward status and was ok with no view. the rest of the facility is aging and looks like it could use an overhaul. summary: if you get a good price and an upgraded room – value is good.',not_happy
id21565,' we spent three nights in this hotel and it was great. very central location walking distance to almost everything. the service was amazing. the concierge was excellent and very informative. the rooms were nicely decorated and the beds were extremely comfortable. i will definitely be back!',happy
id21566,' we spent two nights at the club quarters in sept to start our vacation in the northeast. after reading some reviews about the hotel i was kind of anxious but was happily surprised. we took the subway from the airport and it was an easy block and a half walk to the hotel from the subway station. check in was simple our room was small but entirely adequate and the elephant and castle next door had good food and a wide selection of beers on tap and single malt scotches. the location was great (a few block walk to fanieul hall) and the price was right. there was a fitness room which looked nice but we didnt use it due to all the walking we did in boston.',happy
id21567,' went to dc on a whim just to get away for a bit. found hotel and great rate (-- bucks) via this site. approx. -.- blocks from metro. like most all the other reviews found the staff to be quite courteous and helpful. (even though there was a - deep line at check-in) i had read some internet rate horror stories but the room was neat clean cozy (also read small). bathroom the same but for an overnighter just right. it did however overlook an alleyway which led to a fire station so yes there was some noise but it subsided around midnight.',happy
id21568,' the property was clean and the desk and bell staff was wonderful. however the rooms are older and in need of renovation. additionally there is some training that needs to be done. i ordered room service twice and both times the tray was not prepared properly (no salt and pepper no water no glass with ice for the canned soda). the staff is super friendly and the location is excellent. if you are looking for a clean comfortable room are are willing to trade some of the amenities this is the place for you.',not_happy
id21569,' stayed on sun and we really enjoyed the radisson. the lobby is very nice and classy the bartender mike was extremely friendly as were all the employees. the room was clean and the bath was very nice. the coffee bar was a big hit with my wife and the area is great. we booked a great deal with priceline and i would be glad to stay here again.',happy
id21570,' we booked this hotel by hazard and would choose it again anytime we had a package deal roomparking and breakfast who was perfect for us it is right near broadwaycentral park and we could walk anywhere and felt secure it is a very clean area and many subway entrances nearby we enjoyed very much to assist to the medical comedy chicago cant wait to return and explore more',happy
id21571,' its new york so you gotta pay for everything water internet printing breakfast computers in lobby - i guess i did not book it as a business hotel but still this place was most excellent. i arrived late into penn station so a -- buck taxi ride along --th was all it took. i was impressed with the suite the room. the bed and the bed (it was worth mentioning twice). by the time i had unpacked and was in the awesome bed it was -am and i had my meeting at -am so not enough time really to do the bed justice but what a bed! would i stay again? given a choice - absolutely. will i stay again - probably not for the time i spent here and the price i paid i think next time a bit more planning will get me an equally excellent hotel a lot cheaper. glad i did stay though - that bed that bed....awesome.',happy
id21572,' had the opportunity to stay at the marriott downtown for the first time. check in and front desk personnel were nice. lobby always had a nice mix of people. room overall was clean but extremely small. both the bedroom and bathroom were small. no way on - people in the bathroom at the same time. also if your at the desk working no one can walk behind you. elevators were pretty fast.',happy
id21573,' i travel quite a bit to boston on work and usually stay at the intercon or langham... always seen the boston harbor hotel and thought about staying there so this time around i did and i was less than impressed. next time i am going back to the intercon or langham.',not_happy
id21574,' i had a very comfortable stay. ask for a room away from the elevator.',happy
id21575,' we decided to treat ourselves to a couple of nights in a good hotel to relax after the flight from england - what a mistake! the room was a small single filled with a double bed over which you had to lift your cases to put them down. there was an empty condom packet on the floor and the lights didnt work. the restaurant staff spent our first breakfast arguing loudly in front of us and one of them tried to involve us in their dispute (we went out for breakfast on the second day!). we complained to reception at the time and left full details on their evaluation form but nobody seemed in the slightest bit interested - we didnt even get an apology let alone an explanation or assurance our treatment had been unusual. avoid this hotel like the plague.',not_happy
id21576,' have stayed in more expensive hotels in ny and was surprised at the size of the rooms and location stayed in a one bedroom suite which was huge not luxury but very clean friendly staff and great location for all sights. had breakfast for $- which consisted of all you can eat pastries bagels cereal etc good value. would definitely stay there again.',happy
id21577,' a nice hotel clean with all of the amenities but very overpriced for what you get and not a good choice for the location. i stayed here to be close to the convention center and was willing to pay more for that. however once i arrived i realized that there were a lot of other great hotels very near by that were charging significantly less for a similar location and amenities. the room rates were already high and i was disappointed that the hotel charged $--.-- a day for wireless! food etc. was also higher here than in similar hotels and restaurants nearby. the breakfast buffet on the weekends was expensive and skimpy. there was less variety in a breakfast buffet than i had seen in a while! i had a great view of the city but the room was really loud i could easily hear my neighbors and the train whistle that crossed right in front of the hotel at all hours. i really recommend comparing prices when attending a convention or staying in this area the marriott was overpriced and not worth it!',not_happy
id21578,' my daughter and i stayed here in august ----. we arrived from ca at -:-- am and by the time we reached the hotel it was still several hours to check-in. we did the paperwork and left our bags with the concierge and asked for an early check-in if possible. my daughter and i went to kill time having breakfast and shopping but the concierge called and we were in our room getting ready to get a nap by --:--am!!! the room was a king and on the small side but the bathroom was very spacious and nice. the carpet in the room could use cleaning. we stayed - nights and enjoyed the cool well decorated hotel. they turned down the bed every night and the bed was comfortable with crisp linens. location was wonderful and very close to the t (metro)newberry street lots of shopping historical sites and restaurants. daniel our conciegre was awesome and helped us get situated and ordered tickets etc. very friendly and helpful staff. on check out our flight was scheduled to depart at -:-- pm so the hotel gave us a late check out.',happy
id21579,' my husband and myself have stayed in time square before with our three children. we previously stayed in a hotel that offered suites for the space and location right in the middle of time square. for this visit to ny we were going for one night just the two of us because we had tickets to see one of our favorite perfromers at the b.b king blues club. i researched for a more economical hotel close to the club and time square area. iw asn;t sure what to expect with all of the mixed reviews. when you read this keep in mind that i am usually very particular about where i stay in regards to ambiance cleanliness location etc. the hotel was located around the corner from the venue we were going to. it literally took us three minutes to walk there and maybe ten to the middle of times square( the area where the large set of stairs is located). the room was ready at -:--pm check in is at -:--pm ( dont count on checking in early it seemed like there were several guests waiting to check in at -:--pm when we arrived. they took our bags and we walked around for an hour. the room had a queen sized bed a desk with chair a bureau with a chair and a small armoire. the bathroom was a good size with a nice sink and shower. water pressure was great water was nice and hot. everything was very clean. our room was located near an ice machine so we did here a little noise when other guests were getting their ice but it was typically a quiet night. the continental breakfast was great in the morning great variety of food. they had two sititng areas with tables. we would stay there again if it were just the two of us and we were taking in a show or for a one or two night stay. we didnt spend much time in the room and who does when your in ny. great place safe area clean convenient and reasonably priced for this area.',happy
id21580,' weve stayed at the orchard hotel on numerous occasions the most recent being june of ----. the hotel is well located--near the cable car line and union square shopping and restaurants. it is an easy walk to chinatown. the staff is consistently responsive and efficient. the beds are always comfortable the rooms immaculate and very nicely appointed. we love the free use of the dvd library and the free internet access. the rooms and bathrooms are large -- quite unusual for a hotel in this price range in san francisco. when we drive we park in the public lot about a block away--much less expensive than the hotel parking fee. we have stayed in this hotel about - times. each time has been a good experience. weve recommended it to family and friends on many occasions. well be back!',happy
id21581,' front desk was very efficient and friendly. they were knowledgable and helpful to us with directions to area attractions.',happy
id21582,' the location of this hotel is ideal if you want macy is bloomingdales and designer labelled shops within a - minute walk. a number of tour buses were available - minutes down the street. the staff are friendly and competent. the room was clean. the bathroom didnt initially look very appealing but the shower was ok and the dressing table area was handy. it was spotlessly clean. we had breakfast included in our package. for this we had to go to the restaurant called the daily grill which we accessed via a corridor from the hotel reception and handed in a voucher every day. we were given a choice of - breakfasts and they were all reasonable (american breakfast grenola or waffle). the portions were adequate and the majority of the staff were friendly. the only gripe i had with the restaurant was that the milk-maple syrup jugs were not always fresh. i found the hotel very competitively priced considering the area it is in.',happy
id21583,' the milford plaza is an old new york hotel that has had every room renovated recently. although the rooms are small they are very clean. our bed was comfortable and the pillows were amazing. we had a safe in our room and an iron and ironing board. the bathroom had soap shampoo and cream rinse... nothing fancy and no blow dryer. we had one small issue upon arrival that the staff tended to immediately. i found this hotel very good value for the cost and truthfully we left our room at -:--am and came back to sleep at --:--pm. we did not need a big room.',happy
id21584,' we stayed at the best western franklin park suites - polaris and had a very relaxing visit. the front desk staff was very helpful when they could be. the suites were enormous and plentiful for our --person family. it was nice to be able to put the kids in the hide-a-bed and close the door between us at night. we walked to a starbucks for coffee every morning as well as walked to dinner and lunch at restaurants next to the hotel so that was convenient and nice to have nearby. the fitness center was left behind in the -- is (at best) but judging by --% of americans being overweight or obese im guessing that were the only ones complaining about the lack of updated equipment. as a result the swimming pool and hot tub were very nice to have as an alternative. the worst part of the stay was the lack of wifi internet access. a youth athletic team stayed there just before us hacked into the server and changed the passwords. it took the staff nearly - days to find the servers (new ownership and management didnt know there was one located on each floor) and reset them. this was very frustrating for us as my husband needed to work while we were staying there. free internet access was one of the main reasons why i chose this hotel. it was frustrating to not have it for most of our stay. other than that it was a very nice place (albeit a little dated) which is why i rated on the overall experience not just the one problem we had with the internet or the fitness center.',happy
id21585,' after a long day of driving i figured id just stop and get the family to bed. yeah.....bad decision. i shouldve changed my mind when i saw the rent-a-cop doing his rounds as i was getting out of my car. the room stunk like dirty carpet and stale furniture. the white linens were clean but the comforter and blanket literally had stains that i dont want to know what they actually were. the tv is bolted to the table. there is a bottle opener where most hotels have tissue boxes. best part..... the a-c unit was making an awful noise after half an hour keeping me up until - am. then when that was shut off the toilet tank kept refilling due to a leak every -- minutes. so im laying in a cold room with only the one clean thin white sheet listening to the toilet run. pure hell. there wasnt even a clock radio in the room. last crack head probably took it to pawn it. seriously stay away from this motel -.',not_happy
id21586,' we enjoyed our stay at the crockett hotel. loved the location. walk out your back door and you are at the alamo. walk a few blocks and you are on the riverwalk. my -y.o. loved the pool. the pool was never busy and there were plenty of chairs and lots of shade. the bar located in the hotel also allowed you to take drinks out to the pool. they are a little understaffed. the vallet backed up when i first got there and i could barely fit my car in the drive in. other than that they were great at retreiving our car when we needed it. our room was on the -th floor and it had a strange smell that never went away. it smelled like it had been on fire. not sure where this smell came from but it was very strong. nothing you could do about it. the hallway and the hotel did not smell this way. just our room. very strange. great view out the windows. they need a better system for the breakfast. upon check in you receive cards that tell you to turn them in to the attendant when you go to breakfast. there was no attendant. had there been an attendant... you not be fighting for a table and have someone steal your chair while you were gone checking on your child while they were waiting in line to make a waffel. this happened to us twice. there really need more staff to make things run smoothly. especially at breakfast.',happy
id21587,' we recently spent - nights at the fairmont and were most impressed with the excellent customer service - the staff were all extremely friendly and most helpful. our room was recently refurbished and spotless the bed was really comfortable. our nightly rate included breakfast which was so well worth it. i definitely would recommend this hotel!',happy
id21588,' our room had terrific air conditioning during a bad hot spell; much better than the chain hotel we stayed at in midtown earlier in the week. staff was friendly and helpful. wouldve liked washcloths and hand towels in the room but got washcloths delivered immediately when we called the front desk. nice restaurants in the area; would recommend the french cafe with soleil in its name just a block and half away and carmine is nearby. back to the room: smallish but a fine size for three of us we slept very well and the shower was good. no complaints. prepare to haul your bags around or have the doorman help you; no elevators. but i loved the atmosphere the cool temp of the room the lounge where we often sat for drinks and the staff. the neighborhood was also lovely -- liked it much much better than midtown and its crowds. would definitely stay at the marrakech again!',happy
id21589,' the service was excellent! david gave us great tips! the valet was prompt and courteous! a little pricey! the location down from capital hill was convenient. two downsides -. one block away a shelter and alot of homeless people gathering around. made you feel uncomfortable. -. pool extremely small! especially when ----- middle schoolers came in and crowed the pool. the poor lifeguard was overwhelmed.',happy
id21590,' my husband and i stayed at the andaz for - nights and from the moment we arrived we new this was a great hotel. all the staff are genuinely friendly and always willing to offer advice. particular mention and thanks to caroline as not only did she seem to be there all the time but she was very helpful too. as we were celebrating our anniversay we were given a room upgradewhich was a lovely touch. as other reviewers have said the free soft drinks are a bonus. even when you are leaving the hotel in the morning you are offered a bottle of water to take with you. the location is perfect too. bars and restaurants on the doorstep. the only downside has to be the $-- a night parking - though it is valet. we booked through expedia and got a deal with free breakfast so it eased the blow. if we return to san diago - which was great -we will definately return to andaz.',happy
id21591,' i stayed at this hotel on a friday and saturday night. first impressions were very impressive the lobby area is spacious and has a very upmarket feel to it. staff are also very friendly. this hotel is supposed to be in the middle of a renovation but you would not notice not a builder in site. i stayed up on the --rd floor a floor which had been renovated. the room was bright views of houston very also very good. however apart from the bathroom which was very nice the rooms do not really look all that renovated compared to the hotel i stayed in at during the week but on the other hand they were not dirty either. i didn’t spend too much time in my room so this didn’t really bother me. internet access is also not complimentary which is a shame. also the shower can feel quite claustrophobic with the curtain drawn. if you suffer from a fear of heights this may not be the hotel for you as i believe the only elevators they have are either glass fronted onto the lobby or onto the pavement outside.',happy
id21592,' i have stayed at many w hotels across the globe and i have to say after spending the weekend at the w hollywood and enjoying the atmosphere food gym pool bars and restaurants it is now my favorite hotel in california. upon check in ask for the w insider: chris nelson to assist in your w hotel experience. http:--www.starwoodhotels.com-whotels-property-overview-index.html?propertyid=---- when going to the w hotel hollywood ensure to book in advance and also make sure to go to drai is nightclub. http:--draishollywood.com-flash-index.php',happy
id21593,' i stayed here a few summers back on a weekend. i live in nj and every once in awhile just feel like staying in the city. i might be going back soon that is what made me think of it. the hotel has a really good location in the west village in walking distance to a lot of nightlife (at night) and museums (for the day). the single rooms are tiny though. i mean very tiny. there is a shared bathroom. i went by myself and it was fine for what i needed. the price was pretty good considering the location. from what i remember it seemed clean enough. it had a nightclub or a bar on the premises if i remember correctly. also the hotel has a neat historic look to it in my opinion. so if you are the type that needs lots of space then no i wouldnt recommend it because the single rooms are very narrow. there are double rooms that have more space but are also more expensive. if you are like me and dont spend much time in the room when you travel and are more concerned with location then this is a good pretty inexpensive choice.',not_happy
id21594,' anytime we are in ny. sooooooo nice great rooms and seldom i get even a terrace! nice staff esp nr mooney and the guys at the reception. food is good -not so easy in ny- and breakfast is amazing at murals --. location? perfect. i will always go there.',happy
id21595,' i choose this hotel because the price was cheap. the staff was good and easy to talk to. the room itself was big and comfortable. the problem was location. i had to take taxi everytime to go sightseeing.',not_happy
id21596,' my husband and i recently spent three nights at the colonnade hotel to celebrate his birthday. i had spent a great deal of time choosing a hotel for this event. with parking at -- dollars a night i expected valet service as at most quality boston hotels. however all i got was a dirty look from the valet that was there and was curtly told to remove my car from his valet area that was for the restaurant only. the doorman was nice as well as the front desk however the room was very small and not well appointed. had to call to request room amenities that they boasted about on their website. the rooftop pool was a novelty but very small and crowded with children who were not supervised and splashed all adults in the area the bathroom was small as well and the tub and floor were not washed for the first two days (as evidenced by the same hair laying on the tub and floor). proximity was good to the prudential center but the t stop required changes to get to just about anywhere else in the city. overall i the experience did not meet my expectations nor did not feel that the hotel addressed my concerns adequately or in a timely fashion.',not_happy
id21597,' we stayed at the westin whilst on honeymoon and had a fabulous experience. when we checked in we were upgraded to a beautiful room with a view over union square. room was spotless and bathroom huge! on approaching the concierge to book a taxi to the airport he was asking us how our holiday had been and when he found out we were on honeymoon he arranged for complimentary champagne and strawberries to be delivered to our room! such a thoughtful touch which really made our stay. also the cocktails in the time bar are gorgeous!! would most definitely stay again. wonderful!',happy
id21598,' we just got back from a quick get away and over night in new york. we found the palace was the perfect place to stay. we never had stayed here before but after reading trip adviser reviews we were compelled to try it. we usually are kimpton ritz and four season travelers. for one quick night and knowing we would not be in our room much we were trying to find the best bang for our buck and we found it. we booked with amex and got upgraded plus lunch and breakfast. they upgraded us to a high corner suite that was fantastic...spacious and - stars all the way! the tower section has its own private check in and concierge service so you never have to deal with crowds...very nice touch. the hotel was spotless and had all the amenities one would care for. the hotel actually smelled like a clean casino...fresh c-- in the hallways. we ate our lunch downstairs and although they say it is free it is --.-- credit which only paid for half the bill which ended up being ---.--...we ate a very simple lunch (so note that the free lunch or dinner will cost you). the food and service was great how ever. turn down service was superb. bed was outstanding. robes and towels were - star. bellman and door service was so so ...not the best...did not open the door for you as you came in or out with luggage...barely a hello..not - star quality. the gym was nice and had a great view. skip the spa...one of the worst i have ever been to. rooms are dirty and they are in the locker room. shower was clogged and dirty. therapist was clueless on the treatment and they gave the wrong time on treatment. for the money they are charging they should have stellar service and treatments...absolutely horrible!! i actually questioned whether the therapist had any training at all! go to oasis day spa on --rd & park for quality treatments and great prices. room service was good. right on time and decent food. over all we loved this hotel. you cant beat the location and the price was fantastic for the rooms. we will return. thank you trip advisers for yet another accurate rating.',happy
id21599,' the hotel is a boutique hotel by definition. rooms are very nice but small ( what they call studio suite is a regular hotel room with a subzero refrigirator a dish washer and a cupboard. it makes the room smaller than necessary. the hotel staff is nice though we found the hotel to be regular hotel with prices of a boutique hotel. we wanted to extand our stay in new york and asked reception to extend our stay in two days. desk manager told us that the price will be $ ---.-- for the two additional days ( raised from $ --- for the first four nights we were there.) we agreed with a protest. on the morning of our extended stay we were told by reception that the price quoted to us will change and now they asked us to pay $ ---.-- !!!! a night. we were so upset and left the hotel immediately . management told me if you dont like it you may leave !!!! we will never come back to this hotel.',happy
id21600,' superb for young children. breakfast was a real hit as was the welcome home hours in the evening. this sufficed for breakfast and dinner allowing greater financial flexibility at lunch. the pool could have been warmer but the accomodations were spacious clean and all that we could have asked for given the multitude of things to do in the city therefore little time in room was required. i would stay there again given family makeup of - boys under the age of -.',happy
id21601,' great location above the shake shack a block from times square. quiet good service and you dont hear the noise from times square',happy
id21602,' i stayed here for two nights over the new year weekend. the hotel staff were clearly unprepared to deal with the situation that weekend. my first mistake was valet parking the car. the staff in valet parking never responded to telephone calls requesting the vehicle. when i went down in person to get the car i waited about -- minutes. this happened twice. new years eve night i was locked out of my room. door mechanism did not recognize my key and it took them an hour to get me into my room. i had to be monitoring and following up every few minutes. one staff would tell another to take take of the problem. of course it wasnt and i was neglected. this is unacceptable. im a marriott rewards member and have stayed at many of their properties in three countries. until now it has been very good. this experience however has soured me on marriott.',not_happy
id21603,' for the price condition location internet included parking included (first come first serve) and cleaningness you are not going to find nothing even similar in this area. i stay in this hotel for three night while a conference in the hyatt mccomick conference center and overall i can say i did not have any complains exept for the fact that the room cofeemaker did not work!! undoubtely will boook again if necesary...',happy
id21604,' mixed feelings about this hotel. love the sleek ultra-modern look of it annoyed by the details. examples: confusing entrance--no sign no street number entry door at a weird angle to the street; no visible front desk odd check-in process; halls and elevators cave-like in their dimness; inadequate very hot halogen fixture over the sink; non-functional light in the shower; room phone with indecipherable controls; turndown service that leaves one unripe plum instead of the usual chocolates; hair dryer slippers and extra roll of tp all in silly little drawstring bags; - robes in - different fabrics--really now! my reaction: theyre trying too hard to be hip and different--too cool for school. the good things: friendly efficient personnel; great roomy shower with lovely big head smooth controls and perfect water pressure; comfortable bed with wonderful pillows; very clean and quiet; convenient location in a good neighborhood. my advice: dont stay here if the kind of annoying details noted above would spoil for you what is otherwise a very nice hotel. they spoiled it for me.',not_happy
id21605,' great location. staff very helpful. somewhere i remember reading a review saying the only thing big about the room was the tv--i agree. the room was tight but laid out well. no chair for sitting but the first floor had many areas to relax including a little patio. we were only there to sleep and the bed was very comfortable. i would definitely recommend night and will stay there again.',happy
id21606,' beautiful hotel on the riverwalk. peaceful yet in the heart of downtown. nice for women traveling alone. safe.',happy
id21607,' hi i agree this is a very nice hotel and i would stay here again but unlike some previous posters you can hear the planes. it is right between - run ways. they do seem to stop using it so much after --:--p or so but i was glad i brought my ear plugs. parking can get tight if the hotel is full. aside from the noise which can be expected at an airport hotel this hotel is a solid choice if you need to be near here.',not_happy
id21608,' our recent stay was great. very well located and super nice staff. they made everything easy for us. special shout out to jaime for getting us a car and awesome driver (miguel) to jfk. thanks everyone!',happy
id21609,' my wife and i celebrated our wedding anniversary by staying overnight in philly. after checking deals the sheraton looked like a great value for an even better price. i was concerned by some of the other reviews about gross room and bathroom conditions and went prepared to just keep squawking until we got a decent room. didnt need to. our room was in great shape except for the carpet - looked like somebody was a serial spiller of some red liquid all around the room. the tub drain had a problem too so you ended up standing in water during your shower. the only other ding on the room was its location next to the elevator bank. thought that was going to be a real problem once the lights went out for the night but it was not anything that ended up bothering us after all. the comments from other reviewers about how cold the main lobby and bar area was are echoed here - but i guess the question is how would they really be able to heat that massive - or - story space? overall the rate of under $--- for the night after all the taxes and stuff was really a ganga deal and we got a very nice room for it. had we paid more i wouldnt have been as generous with the overall property rating. we did not try the restaurant for dinner or breakfast - had a lovely dinner over at twenty manning that i reviewed earlier. breakfast was just a couple blocks down the street at corner bakery. go there it was awesome. cant seem to find them on tripadvisor or i would review them too and they would get an excellent rating.',happy
id21610,' i got the shelburne on priceline for a good deal. i didnt quite know what to expect as i hadnt heard of affinia before but being close to grand central was helpful for what was just an overnight. i was bowled over by the top notch service and the room quality - so much that i sought out an affinia property (the dumont) for my next trip. rare bar and grill has reasonable (for new york) drink prices and a fun staff.',happy
id21611,' we were guaranteed the hot tub would be up & running it was broken. the roof was leaking into the pool it had an oil film floating on the top. we asked for extra blankets ( we had - people staying they knew this & said bringing an air matress was fine) they said they had no extra bedding. the sofa bed had springs sticking out. so uncomfortable it was better to sleep on the floor. two people had no bedding at all. when we asked for more towels again they were all out. when i complained at the desk they said the manager did not work weekends & they were not authorized to help us. very very dissapointed. would definately not recommend.',not_happy
id21612,' a disaster! booked via the hotel website to stay here at the start of december ----. when i arrived the clerk told me i was on the list to check in but the manager had not allocated me a room and so i could not stay there! this was -pm. the clerk was not at all helpful and suggested that i look for another hotel! he eventually said that he would see if their sister hotel (union sq inn) had space. they did but my double room was downgraded to a single with a very small bed for the first night (the staff here were very helpful though). from what i saw the murray hill inn was shabby and unattractive. i was glad that i had to move!',not_happy
id21613,' the hotel is in a great location only two streets away from central park and close to time square. the hotel was very clean and the staff very friendly. our room was on the --th floor and although the room was of a small size it was all we needed as we werent in the room very much we out soaking up the atmosphere that new york offers. housekeeping visited everyday and made the room look immaculate. you are aware of the traffic noise but it doesnt stop you sleeping (new york never sleeps). we would definitely recommend this hotel value for money and cant wait to visit again.',happy
id21614,' i stayed here for one night and that was enough. given the price -- dollars for a double room i had low expectations. the positives were the place was clean the room was ready and the staff was friendly. the negatives were the room was quite shabby and depressing looking. the shared bath was even more dilapidated. no way that i would use the shower. given that one bathroom is shared by -- people it was looking pretty nasty by -am. again i didnt expect much but a mirror hangers and a chair in the room as well as an electric outlet in the bathroom would have been nice and worth an additional $-- dollars a night.',not_happy
id21615,' we (an adult and two teenage boys) just returned from a week long stay. we booked about - months in advance and got a bargain rate on a - bedroom unit. there was a wedding but we werent bothered by noise because were on the second floor on the other side of the property. slept each night to the sound of the waves. the best part of the hotel is the fantastic location right on the ocean with the waves crashing below.the sunset cliffs natural park is right up the road perfect for a walk along the ocean cliffs. however i ended up spending a fair amount of time driving the teens to mission-pacific beach where they wanted to hang out. (let me tell you driving in san diego is not for the timid driver.) i appreciated the peace and loveliness of the location more than the boys did but they enjoyed the pool and building a fire down by the ocean at night. staff was friendly and helpful and the rooms were clean (i added extra tips for the housekeepers and they were extremely attentive.) free wi-fi was a great benefit. the furniture in the rooms could be updated. we did not have a kitchen but the property has a grill available and the room had a mini fridge and lots of good restaurants are close by (try pepe is for italian.) when we were there we saw many families with very young children who seemed to be enjoying themselves. the gardens are beautiful and the whole place is very laid back and relaxed with two friendly little dogs running around greeting the guests and looking for handouts. im definitely planning on booking another stay here but maybe next time ill leave the teenagers at home.',happy
id21616,' as others have said front desk people very nice. lobby decor is intriguing. our room was adequate but the mattresses were very uncomfortable and the bathroom was just silly. toilet not bolted to the floor soap dish in shower barely hanging on hair dryer coming off the wall. took -- mins for hot water to show up in the shower. the half-glass enclosure is awkward and inconvenient. bare minimum toiletries. we checked out after the first night and moved to another hotel a block away where for $-- more (and less parking fee) we upscaled to real comfort.',not_happy
id21617,' i want to say upfront that i am pretty sure the hotel had just changed over to new management including a major overhaul. the customer service was excellent. the desk staff were extremely nice and went out of their way to be helpful. then the figurative bugs reared their heads (there were no actual insects during my stay). my key card would only open my door once every -- tries or so. i went to replace it and the new one did the exact same thing. maintenance showed up and their key worked fine (not a revere branded fancy one) so they came back with a plain keycard that did work. there was still construction going on which wasnt loud but did show where some things were being replaced. the elevators were supposed to require a keycard to get to the guest floors but that wasnt set up yet either. more importantly the beds werent nearly as comfortable as the hampton inn in cambridge where stayed on the other part of this trip. my towels were not replaced with the same number the second day so i had to get more. the towels had some stains on them which is not comforting to me. im not too picky (i swear) but with such high end decor and desk service i had very high expectations. i think once the kinks are worked out this will be a very nice hotel. i may have caught them in the transition scramble. oh the only other issue is that you can-will easily miss the place if you arent looking carefully. the sign is not very prominent. on the plus side the restaurant in the hotel was great for lunch. i was impressed.',not_happy
id21618,' this hotel saved me from a terrible experince at aloft across the street. - nights in town for work given a king room on floor -. unfortunately this room had been smoked in similar to the aloft but they switched me to a better room on same floor. nice layout hardwood floors keurig coffee maker is a bonus had view of lake and pool nice open shower nicely appointed room pillows a bit lumpy but soft and they worked. workout room was suitable not great for weights but cardio is fine. pool is very nice loved taking a dip after a long day. serfvice was excellent here overall a great stay great location for me lot is to eat and shop for in area. highly endorsed.',happy
id21619,' i was very pleasantly surprised by this hotel. we stayed just one night but the location right on the river was incredible. many restaurants bars fun spots within easy walking distance. the room was large clean and comfortable. i booked a standard room with spg points but when i arrived i was informed that id been upgraded to a better room with a great view of the river. the concierge was wonderful. my only complaint is with the self parking situation - there is none! i had to park a block away for $-- per night. i understand this is a high-rent district but this is unacceptable. overall a terrific place to stay in central chicago.',happy
id21620,' was there for a business tradeshow and though i had made reservations over - months in advance i was stuck upon arrival with the room by the elevator & ice machine and also the handicap accessible room (with roll in shower). as i was arriving at almost --:-- pm i figured that they had probably let all the other rooms out for the day and were trying to get rid of this room type. i let it roll as i am in the hotel business myself and figured ill deal with water all in the floor in the bathroom as long as i get towels every day. however the next day when i returned to my room at - something pm there was no housekeeping service---so i called the front desk and apologized. i had had a nervous feeling when i returne to my room at - pm to retrieve some papers and i didnt see any housekeeping carts & the room service tray had not been taken. well at - pm they took my tray but i got no service (i think the tray should have been a clue that someone had checked in the night before). they said they were sorry and asked if i needed anything--since i was on my way back out i told them just to leave it but to make sure i got service the next day as i would definitely be out of towels. the next day when i returned again about -:-- pm there still was no service. so i called just to give the friendly reminder---and thereafter i did get service. the bathroom is a little dated as is the room a bit but it was clean. except for the housekeeping issue it was a fine stay. nothing over the top but fine. being near the market was a very big plus....great food in there as others have mentioned.',not_happy
id21621,' a no choice conference hotel for us that turned out to be a recommend if you dont mind walking perhaps a mile to the river-center of town. usually one hard pressed reception person.good parking. large room of simple style. avoid overlooking main road if you want quiet room. complementary continental breakfast was excellent and fuss free. a no attitude good deal. there is another hotel of this group closer to down town.',happy
id21622,' we have stayed here - years in a row.... centrally located... loved the fact that the hotel is green ... great free breakfast in the morning... brewed organic coffee decaf and caffinated all the time in the great room... workers are very friendly..the only things i did not like were the shower head and the fact that parking is so limited and if you dont find something on the streets you have to use their valet parking... fortunately my husband always found parking nearby.... overall enjoyed the stay and will be back',happy
id21623,' we are a family of - adults and three kids (- - -). we stayed at the hotel for three nights and four days. location: is perfect and access to different site seeing places and shopping outlets is very easy. rooms: are clean and staff is always friendly. although the hotel is always crowded but staff are permanently working to isolate you from any possible inconvenience. it is place and quite room to sleep and prepare for the next new york activity. broadway street macys shop times square empire state and other famous places are one street from the hotel. i would recommend this hotel for others visiting the big apple city',happy
id21624,' my sister lives on the upper west side and on the ave (ota) has become my hotel of choice when visiting the city. the hotel is very nice and clean. rooms are small (it is manhattan) but very stylish and comfortable. im sure the larger rooms are even nicer. staff is pleasant and helpful. i think their prices are quite good and this is a great value for the money. if you need a place on the upper west side you wont be disappointed. there is easy access to both the --nd and --th street subway so you can get wherever you need to go quickly. downsides (all minor for me): no on site food. the little diner across the street has recently closed so you have to walk a block or two for breakfast. the name is annoying and confuses some people when you try to go there; similarly the address is on broadway but the entrance is on --th which is annoying for pick-ups and such. wifi is an additional charge. there doesnt appear to be a frequent visitor program so even though ive been back many times they dont remember me in their system. all minor annoyances to be sure and not enough to change my overall very positive feelings toward ota.',happy
id21625,' i knew the hotel was busy when we got there. our group alone had about -- rooms. we had hot water for showers the night we got there. in the morning the water was ice cold! i couldnt even turn the water on and leave it on because it was so cold. i was the only one in my room to shower in the morning. when i told the desk clerk he said the hotel was at capacity so that was probably why we didnt have hot water. i have stayed in much larger hotels that did have hot water whenever needed. i didnt understand this. the hotel was nice. the hotel is breakfast was wonderful. the food across the street is awful which is not the fault of the hotel. i will ask from now on if the hotel is at capacity before i book anywhere after this because if hotels cant provide hot water during capacity time im not interested. i would recommend the hotel just ask about the capacity first.',not_happy
id21626,' ive stayed in a number of midtown hotels during the past year and the sofitel is definitely one ill use again. it is one of the quietest hotels ive stayed in. you dont hear much outside noise at all even in the lobby and restaurant. definitely try to stay on one of the higher floors for the views. my room on the --th floor wasnt very large but it had a floor-to-ceiling window and i had a hard time tearing myself away. rooms have been recently refurbished and theyre clean and elegant. the staff are a teeny bit on the frosty side but very professional informed and helpful. if you need to check e-mail but didnt bring your laptop the lobby has several terminals you can use for free. overall the sofitel is good value for money given its location amenities and quality of service.',happy
id21627,' traveling for business i didnt have a choice in the hotel i stayed at; however this hotel was wonderful. the facility was very well maintained and the workout room though small was also very nice. the outdoor patio-balcony off of the pool area was huge and provided a great view of the city. my room was right next to the elevator so despite the noise the size of the room and view from the room was worth it. the hotel is within walking distance of many cute and quaint outdoor dining restaurants and parking structore next to hotel is convenient and relatively inexpensive ($---$-- a night). of course you also cant beat the freshly baked cookies at check-in!',happy
id21628,' we recently stayed at this hotel to break up a drive from michigan to virginia. i do not recommend a stay here. the room was okay but far from clean. it looked like they vacuum the center of the room and never look at the edges. there was dirt and dust and who knows what else all along the edge of the room and bathroom. the door trim was banged up and full of dirty fingerprints. the back of the door to the room was also full of dirty hand prints. the bathroom door did not shut properly and the shower curtain had a huge rip in it. i dared not set anything on the floor nor did we sit on anything other than the sheets of the bed. it was undeterminable as to when the room was last thoroughly cleaned. this hotel was a big disappointment for a quality inn and we do not recommend a stay here even in the most desperate of hours.',not_happy
id21629,' it is a mediocre hotel and the closet stunk. my room was one of the top floors elevators take time to reach there the restaurant service is slow and there is no nearby restaurant-shopping area--this is in middle of nowhere despite being minutes from lax. most folks in the shuttle (common shared shuttle from airport) were going to westin but i am sure it must be pricier--i was the only person getting off at la quinta and i felt miserable when i entered my room. btw there were all sorts of dogs- k-- lovers in the elevator. i wish i had known this before. the original room that they gave me at -:-- p.m. on the day of check-in was not ready. i went to my room to be greeted by housekeeping who were cleaning a bad mess. one of them took the slow elevator back to lobby and got me my keys to a different room. - the room that i got into was very far from elevators and very musty. - the bed was ok but comforters were not thick-plush for a good cozy sleep. - had to keep the fans on to kill the musty smell but the fans were noisy and too close to the bed. - some dust-allergens and i kept coughing through out the night. - only nearby restaurant belongs to hotel --extremely slow service and food is not consistent.',not_happy
id21630,' i have wrote a review in the past and it was accurate however last time i checked in i kept the map of the location and can add some additional incite to what one might ask for with regard to a room depending on what they want from their stay. first parking is tight but there is no charge for it. if you drive a dually pickup you may need to park some distance from your room. should you be in a compact sedan your odds of being closer to your room are much much better. i need to state again that the service from all of the staff is great and i have little doubt you would have any trouble getting help with your bags to the room. i have stayed in rooms near the resort lobby and the family pool and adult pool and they work well for groups with several or more rooms and those who enjoy spending time at the pool. foot traffic and noise is higher in these areas but not bad overall. if you have young children this might be the best area to be in. the flip side of the above mentioned rooms is up on hill. i have stayed in building - on the top floor and that had a nice view overlooking the various pools and much of the resort as well as there is a spa just across the drive carved out in the side of the cliff that is very handy. buildings -- -- -- back up to the cliff and that is rather nice too. i have stayed on the top floor of building -- and was able to walk out my door and down a few steps and i was in the desert. should you want to go for an early morning walk that is very handy and also very cool. if you stay in some of these buildings it can be a bit of a hike to the restaurants but there are shuttles on the property as well. i do like the resort it is not brand new however the service stands our as being far better than most.',happy
id21631,' we have had a fantastic stay in the back bay hotel. staring with wonderful room service fish and chips on our first night through to the very efficient check out a few minutes ago. heather the concierge deserves special mention as she resolved an issue we had with our whale watching voucher for us when we arrived. all the staff have been exceptional and of the four hotels weve stayed in during this trip this hotel is certainly top of the pile when comparing it to the westin times square the hampton inn in washington dc or the holiday inn historic district in philadelphia. great room good size room safe and complimentary wifi and starbucks coffee each morning. well done back bay and thanks for a wonderful stay.',happy
id21632,' where to start? for approximately $---.-- a night i got a room across from the elevators with an ice machine directly behind the wall opposite the bed headboard and the mass transit (t) lines running approximately --- feet from the window. between the noise of the t which is above ground here that runs until about midnight and the elevators and t again that start at about - am rest was marginal. the restaurants are about three blocks away. the walk is through a questionable area. service at the tavern restaurant was terrible. i waited an hour for my food after ordering. business was not that heavy. the people next to me waited a half hour to order and then left when no one showed up. the best service was a the bowling alley snack bar. the t shuttle was late or did not show up at all - of the - times i used it. the airport shuttle was the high point of this stay. the cleaning staff did do a good job.',not_happy
id21633,' stayed at this hotel in mid october and everything was first class from valet to check in to the quality and comfort of the room! im in the hospitality industry and this is the way to treat guests. we stayed in a suite which was huge with nice views and very chic. the location cant be beat. definitely one of the best hotels ive stayed in and well definitely return.',happy
id21634,' we stayed here for an extended long weekend. the hotel staff and concierge were extremely helpful and our room was great. for tourists we felt the location was a little far from the hub of things. we spent a lot of time walking around chicago- our hotel was at least ----- minute was from mag mile -- minutes from the bean etc. with so many hotels in the city for tourists we might have chosen differently. for business travellers its a great hotel. we booked on priceline on a very busy weekend in chicago so were pleased to spend $----night. the beds were amazing as well!',happy
id21635,' i stayed at the club quarters for a single night during a work trip to the usa. the location was very good - central close to things to see and do including restaurants-bars etc. the hotel had a pleasant feel although i think the room was a bit on the small side - perhaps not ideal if staying for longer than a couple of nights. it was however very clean had a comfy bed and good internet service. the staff were excellent - helped me organise getting to the airport the following morning and were very courteous.',happy
id21636,' this hotel is a solid choice for those wanting to stay in midtown manhattan. the sofitel is on hotel row with other noted properties such as the algonquin on --th. the lobby has plenty of comfy seating and has a hushed and yet welcoming feel. there are three computer terminals tucked off into an alcove by the lobby ideal for printing boarding passes or mapquesting. the chairs however do not encourage more than a few minute stay at the terminal. check-in was prompt and friendly. the room is a good size and very pleasant although the carpet looked a bit worn and could have used a good steam cleaning. the bathroom is well lit and does have a lot of space and a real (read english soaking) tub. the personal care items are top-notch as well. the bed - ahh - you will sleep and dream well. no street noise although granted i was on the --nd floor. morning usa today is left by the elevator. get breakfast elsewhere based solely on the paris-like cost.',happy
id21637,' overall it was a good stay. location is good being just down the road from beverly center was a blessing for cheapgood food court food as theres not much in the immediate vicinity that catered to our tastes (steak)certainly woundnt recommend eating directly across the road was rubbish...cant remeber the name. also pretty close to airpost and a quick-easy drive from the airport car rental outlets. also felt safe walking around this area and easy bus access from outside the beverly center to all the major la attractions. highly recommend using the bus service cheap at $- a day pass and it got us eveywhere we wanted to go from universal to knottsberry staples center etc. just go to their metro website print out the buses you need to catch (and make sure you print return info also) and your golden. free internet and printing in the hotel was great for doing this. only real criticism about the hotel where the extremely thin walls we had some noisy neighbours on both sides and its pretty bad. some muffled noises i can put up with but being able to hear every word as if they were in bed next to you isnt acceptable for a hotel in this price range. definately pack your ear plugs! other than that room was good size and had a safe price was reasonable from the research we did before booking but in the grand scheme of things certainly not cheap. staff were good friendly and helpful. the breakfast was good too. definately easy to start the day this way than having to find somewhere to eat. so overall a good place if they insulated the walls i would say a great place to stay. one other thing ill mention here because i cant find place to do so is if your using alamo beware! we dropped off our rental car after a few days (when we switched to public transport mentioned above) and when we asked for a taxi from alamo to get back to the hotel they said they would call us one. about --- hr later a guy turns up and says he will take us and another lady to our destinations. clearly just a friend of one of the alamo employees and not a registerd taxi thought this could work in our favour but after taking us completely the wrong way he decided then would be good time to talk about the price about - times what it should have been! told him [--] and (after drinving for over an hour for what should have only been a -- minute drive). finally got there and paid him what i thought he deserved. we gort away ok becuase we had some background knowledge but i hate to think how many people hes ripped off. if your using alamo (which i wouldnt again) make sure its a registered taxi or call them yourself!',not_happy
id21638,' i gave mixed ratings but had a decent stay. i generally stay at copley but had some business on this side of town. ive always wondered why the long wharf commands such high rates and im still wondering. sure if you get a room overlooking the water it might be worth it but my tiny room overlooking the old i-- artery that is a greenway with tons of traffic...and tiny windows..was not quite what i expected and im a platinum member. admittedly the room was quiet but if this room is an excellent room as the clerk described it at check in i wonder what rooms lower down the scale are. if you want the north end quincy or aquarium this is best location. remember that whatever the listed price is this is taxachussetts so add a ton more. staff were all friendly public spaces very nice. club lounge small with limited offerings but nice views of harbor.',happy
id21639,' the room is fine but the biggest problem is that there is no breakfast!!! this is horrible! i was told at night when i checked-it that there is a breakfast but then i came to the reception in the morning and they showed me a few rolls with a cup of coffee on a stand next to the reception and told this is the breakfast! this was really horrible to find out.',not_happy
id21640,' this hotels location provides easy walking access to the inner harbor area and excellent unobstructed harbor views from the fifth floor or higher. if budget allows book one of the larger rooms with names like the victoia room for a an exceptional hotel experience at well below the cost of similar accomodations in some us cities and europe. the chandaliered well furnished rooms have two bay windows overlooking the harbor comfortable king size bed and a large bath room with large walk in shower and oversized tub. the breakfast offering is buffet or menu. the selection is typical but good. there are many restaurants with in a ----- minute walk.',happy
id21641,' i am a ---something woman who was looking for a place to sleep for three nights close to my daughter is small manhattan apartment. i reserved a twin room with shared bath and requested a mature roommate but was pleasantly surprised when i was upgraded to a private double room which looked like it had been recently upgraded. i had figured i could use my daughter is shower if the shared bath was a problem but the bathroom across the hall from my room was clean and there was plenty of hot water. front desk staff was efficient and responsive and the door men were very helpful and friendly. while i didnt make use of the communal areas there seemed to be plenty of people hanging out watching movies and using their laptops. with it is fabulous location at ---rd-broadway this reasonably priced hostel was everything i hoped for and more.',happy
id21642,' stayed in a kingsize suite. total of - people. room could use a new carpet but very clean and large size suite. very good value for the money and great location at --th and lexington. will definitely go back there.',happy
id21643,' we had - rooms that adjoined and found them to be very nice. they were clean comfortable and better than i expected considering the price. i got a great price on the rooms using the properties green plan which meant that we got limited housekeeping. this worked out great for us because we were only staying - days and did not need clean sheets every day. the staff was great about bringing fresh towels when needed. the grounds were well tended and beautiful. the flowers were gorgeous! the staff was very friendly. we did not have any trouble finding the place and it was not too much of a drive to the attractions. the children loved the large pool and the play ground. i loved the porch where i could sit and read evey morning before the kids woke up. this was the most relaxing part of my vacation and i look forward to coming back.',happy
id21644,' i have to agree with everyone who has raved about the argonaut. i will get to the good in a minute but since i think it is important to be aware of a few inconveniences that we experienced. first i would not call it a quiet hotel. i did not hear much hallway noise but i did hear complete conversations of the people in the rooms on either side of my room. also we had a room on the -nd floor and it overlooked a courtyard that had several small restaurants. the music from the restaurants was loud and if you are looking to get some sleep earlier in the evening it could be bothersome. i think the music was playing until about -- pm which bothered my - year old daughter. also i had issues connecting to the internet. at first i could not get connected even though i filled out their online sign up form to get it. it kept giving me an error message. then in the morning i tried again and connected immediately however it kept disconnecting and showing as not being available. the phone system seemed to have some problems as well. perhaps these technology issues are not the norm since everyone else seems to have none of these issues. we ordered room service for breakfast and the food was cold when it arrived but we did not have time to send it back. but honestly the good about this hotel was so good that it negated the bad! as stated by everyone before me the customer service here is the best ever! from the valet parking attendant to the doorman to the bellman to the front desk to housekeeping and on and on everyone was so great and welcoming! if you are looking to feel like royalty this is the place! we were celebrating my daughter is birthday and the staff made her feel so special! they brought her a kid is sized version of the robe and two bowls with goldfish which she thought was just the coolest thing ever! they also put a birthday treat in the room for her which she loved. we loved the hot chocolate bar in the afternoon and the wine tasting - hot apple cider in the evening. every staff member we encountered treated us like we were their most important guests. i would stay here again in a heartbeat and hope to check out other kimpton hotels in the future. beds were so comfy and clean lots of pillow (a necessity for me) and aveda and bigelow toiletries. there is also a really interesting museum connected to the lower level of the hotel. be sure to check it out! the location is amazing as well. if you have the opportunity to stay here dont hesitate! just bring your earplugs!!!!!',happy
id21645,' we recently booked this hotel for a conference but i must say besides offering excellent conference facilities it is a relatively upscale place to stay downtown. the room was very clean comfortable bedding and sheets were quite nice and the bathroom was spacious. all of the extras were available in room (good room service coffee-tea refrigerator hair dryer iron etc.) so no need for calls to get needs met. window didnt open which is a minus for me. also a minus is having to pay for wi-fi in room. the in-hotel restaurant was quite good and the staff were very helpful and pleasant overall. however the draw of this place is the location; step outside to an open area (l.a. live) which houses the staples center and nokia theatre movie theatres the grammy museum all surrounded by several good restaurants. (there were some fun events taking place there while we visited so it is in fact pretty lively.) it is a nice home base for a visit as there are several good dining options very close to the hotel.',happy
id21646,' we stayed at the biltmore while on vacation in los angeles. we were extremely impressed with the hotel. we found a great deal for the biltmore online for $--- a night. this included free valet parking complimentary continental breakfast and hor dourves and beer and wine in the evening. in addition this price included an upgrade to the club rooms which are located on the eleventh and twelfth floor of the building. the club rooms are supposedly bigger and offer more services than standard rooms. i wouldnt know because i dont know what a standard room includes. the continental breakfast was great. it included lots of fresh fruit danishes croissants cereal and two hot dishes. one hot dish was always scrambled eggs (which were very good) and either sausages or bacon for the second dish. food never ran out. dinner included two hot hor dourves dishes complimentary wine and beer cheese and cracker dish fresh fruit and cookies. the food was great and on a few nights we made it our dinner. once again food and drinks never ran out. there was always a concierge and waitress on hand to make sure we were well taken care of during meals. meals were held in the club lounge which was spacious and had tables telvisions and couches. it looked like a big living room. there was also a computer room and fax machine that we had access to during meals. the valet service was extremely convenient and thankfully free(it was part of my package). when you are in los angeles the only way to go is to park in a lot and they all charge. the room was beautiful and the bed was so comfortable. the staff were extremely friendly and accomodating. we were originally concerned that we would be staying in downtown l.a. which is like a ghost town at night and even during the day (compared to nyc). however it wasnt a big deal because no matter what you need to drive everywhere to see attractions. the biltmore is not much more out of the way compared to other locations. i highly recommend this hotel and would return without reservation.',happy
id21647,' this is by far the worst hotel i have ever stayed at........ the rooms dirty the hotel is falling to pieces and the breakfast is what can i say auful when all you feel is dirty. i was moved rooms twice because the rooms were that bad. the have - maid for around -- rooms so you can imagine how much they get cleaned. once i arrived back from vacation i complained to the rodeway inn brand not the hotel and received a full refund due to my stay!!! its official this is the worst hotel i have ever stayed at..... please stay elsewhere. honest the only good thing about this hotel is location but honestly stay elsewhere.',not_happy
id21648,' stayed at the parc -- wyndham in november for a conference. everything from the reception desk to the cleaning staff was perfect. the beds are super comfortable. it was actually the best sleep ive had in awhile. i had a very nice corner room with panoramic views of downtown san francisco. the staff was more than accomodating in helping me arrange a semi-private dinner at the restaurant on the property. i was very impressed with all of their efforts. the hotel is downtown - so it is very close and within walking distance to the moscone convention center and many other attractions and shopping areas. my one and only issue is that there is no free internet access (about $-- per day). for the cost of the hotel one would think internet would be a complimentary amenity especially since most of the guests are business travelers. otherwise - no complaints.',happy
id21649,' the location is ideal and the bell boys could not have been more pleasant and helpful. the rooms however are lacking. the shower kept changing from hot to cold lightbulbs were out in the bathroom the room was so hot and the heater could not be controlled so we ran the air conditioner all night -- in january! very wasteful but the heat was oppressive so we had no choice. if they upgraded the rooms they would have a goldmine on their hands because of the prime location to the theater district.',not_happy
id21650,' we loved our stay at the hampton inn majestic! we caught the train at ohare and stepped off the train on the corner outside the hotel. this property is in a historic building adjacent to the bank of america theater. total convenience for a attending a show. the rooms were furnished in a retro theme with dark red walls and deco styled furniture befitting the theater district location. from this area we walked to millenium park the chicago art institute and the field museum. the hotel provides a complimentary expanded continental breakfast which got each day off to a good start. it is a busy property but the rooms are solid and quiet and ours provided a great view of the city action. this hampton inn is truly majestic!',happy
id21651,' polite and very helpful staff. housekeeping-turn down service a+ rooms are big and clean and best of all very quiet. beautiful bathrooms that are big with plenty of water pressure for that heavenly shower. the only place i would stay in philly. ritz what??? - umm no. the westin has you totally beat (at least in philly)',happy
id21652,' we have stayed at several hotels in nyc but the elysee is by far and away the best. the room was excellent and we had a fantastic terrace which was great as the weather was good. continental breakfast is ok filling with a good selection. free wine and canapes in the evening is a definite bonus! the room we had was a double and definitely not small in fact by nyc standards it was positively spacious and the bathroom was beautifully appointed and spotlessly clean. the staff were absolutely fine very helpful and friendly. we tried the monkey bar and restaurant in the hotel and would definitely recommend this. some of the dishes were unfamiliar (although we are widely travelled) but our server was really knowledgeable and helpful when it came to choosing our dishes. we had a good meal and will go again.also the location of the hotel is excellent and contrary to other reviews on ta we did not find it noisy. i am really glad we cancelled our hilton reservations and chose this hotel instead - we will definitely book again!',happy
id21653,' the rooms have varied greatly in size the three times i have stayed there but the service and location is excellent. the only drawback for me is the lack of news channels available in the room no bbc al jazeera etc. bar downstairs great for a quick drink. lunch at amish market nearby a bonus!',happy
id21654,' this is one of the finer w is in the starwood fleet. it is in the center of victory park where you will find a number of fine restraurants and next to the aa center where the mavericks stars and top entertainers perform. the staff at the w is very accomodating they take the time to know you and your name. every bartender valet and chambermaid was extremely helpful and greeted you with a smile. this is a great stay if you are in the dallas area.',happy
id21655,' we stayed at this hotel when visiting our son and his family. the hotel was clean updated and the beds comfortable. their complimentary breakfast was wonderful. the staff were friendly and helpful. however; we picked this hotel because it had an indoor pool. we were unable to swim in it due to the water being very cold. it took most of our trip ( and then it still was too cold) for the heater to get fixed. this is a great hotel unless you want to swim!',not_happy
id21656,' this was a perfect pick for this trip because it was so close to the region iv education service center and so much more affordable than the location that offered a special rate for workshop participants. it took me -- minutes at the most to drive back and forth. the service was good breakfast was good and the rooms were nice. my only complaint was the spots on the carpet. i slept like a baby. ill stay here again.',happy
id21657,' the staff at this hotel is the best ive ever experienced. all the gentlemen working at the valet- bell desk were phenomenal. noah who we met upon arrival was both helpful and genuinely kind. his co-workers sami jony amir sargon riyadh and atheel were always busy yet never without a smile on their faces. i stayed with my husband and two sons ages - and -- from august -st through -th. on the -th my --yr old had a medical emergency. when we asked for a taxi to the children is hospital amir actually ran into the middle of traffic to hail down a car for us without a second thought. luckily my son is okay but my husband and i will be forever grateful for amir is quick and selfless actions. i look forward to returning to chicago soon and wouldnt consider staying anywhere but the homewood suites. what a fantastic staff indeed! we all miss noah and the gang!!!',happy
id21658,' this was the second time i have stayed at the edison the first visit being back in ----. aside from the excellent location (which obviously hasnt changed) this hotel is in need of an update. the room i stayed in this time with my daughter was very small and had the two smallest twin beds i have ever seen. the matresses were old and the bedding looked like it had been washed every day since ----. the room was dusty but ok for the limited time we spent in it. the air conditioning was rather noisy and the bathroom was very small. there wasnt a safe in the room although we could leave our money and other valuables in the hotel safe in the lobby. there was no view whatsoever from the small window and the carpet was threadbare in places. on a plus side the hotel is in a fabulous location just off times square and was convenient for broadway and lots of restaurants and shops. if you just want somewhere that is ok to sleep in without any frills the edison will be fine but if you are after a treat and abit more luxury i suggest you go elsewhere. the intercontinental barclay in murray hill was fabulous when i stayed there in ----.',not_happy
id21659,' stayed here with a friend for a couple of days and had a more then great stay. we picked this hotel cause we wanted a good hotel in a good central location and it was everything we expected it to be. the hotel has a great allure and a wonderful huge lobby with nice staff. the rooms were large nicely decorated really good beds and always clean. the hotel is location is probably one of the strongest arguments to pick this hotel cause its right where you want to be and its hooked to grand central station so if you wanna get some food or drinks its yours to catch (unless you want to order expensive roomservice) if im going to visite new york again i will definitly book this hotel again.',happy
id21660,' andaz wall street is one of the more exciting hotels in america. it’s fantastic that hyatt is expanding the brand globally. i’m looking forward to amsterdam holland and others.andaz wall street is about what’s new and what’s next. its luxury meets hip and trendy yet keeping it all in good sophisticated taste. it is a very special experience to stay here. even though it’s not my preferred location the folks here make it worth the extra taxi rides to and from. that’s coming from a critical jaded traveler who has spent decades on the road with thousands of nights across the globe. it’s not a hotel without faults either. it’s just at the end of the day the positive outweighs the negative by far. it’s the many details that ill call the x factor or cool factor even in the way your hotel room door opens with the key! the great thing about this hotel is the new management and team members currently in house who are seasoned at their jobs attractive-well groomed and looking after their guests. they know your preferences by the second stay. the free mini bar concept is awesome and included in whatever room or suite one books all beverages and snacks (no alcohol included) sometimes they forget to restock (a simple call is all it takes) it’s not a very generous selection of snacks to say the least but acceptable otherwise. andaz wall street new york fills a void where most other similar lifestyle boutique hotels have failed.andaz wall street is sexyspaciouscomfortable and livable. it’s a hotel with a private contemporary luxury residence overtone that feels exclusive. a privileged club for the young and affluent and for the older folks who want to feel cool and young. of course it’s not for everyone and that’s exactly the point. for one thing the beds which i am not a fan of here are platform beds and not all that comfortable. luckily for folks like me they have a consummate group of hospitality professionals on board to make things right. they put a nice foam topper on the bed to make a for a good night’s sleep. if you don’t like a hard bed you may wish to request this before or on arrival. at most hotels you’ll be lucky to get the newspaper of your choice. at andaz if you are a regular and they know your preferences all your newspapers choices are there waiting for you in your room on arrival day!! or with the last stay on the living room coffee table of my huge suite.also at your front door every morning. most hotels i have to beg for a usa today on day two. sometimes that upgraded complimentary or paid for suite is as big as - or - new york hotel rooms! much better than those jr suites or so called executive studio suites (corner rooms) i’ve stayed in elsewhere.a regular corner room is huge here more like a suite elsewhere. the only other thing i can add is unless one is tech savvy it takes a learning curve to work the electric shadeslights on dimmers and i pod music systems so be a little patient at first :) when in doubt call down they happily sent someone up to assist! andaz may be cool and w like but service and personal touches are not typically neglected but acted upon. in a nut shell that is what separates’ andaz wall street from almost all the others. in an impersonal city like new york the team here really cares about your satisfaction in almost every way. the photos online tell much of the story from the visual end its a really beautiful contemporary product.ill be stealing a few ideas in my next renovation from them the one thing at andaz that continues to be a challenge is its food service. breakfast lunch and dinner. the kitchen was set up as a show place rather than a highly functional work kitchen where ease of execution would excel for the chefs. the executive chefs-chefs here rotate in and out the door. every quality aspect no matter how nicely it looks or nicely visual the end product-taste can be highly frustrating. one can eat nicely depending who is in the kitchen that day however it takes careful ordering and patience. having said that i have also dined here brilliantly without having to leave the hotel happily too on theright day. i’d like to see more consistency and better execution and quality standards overall. based on the rest of the excellence at this hotel it’s just a matter of when the kitchen finds its rythmn and direction under the right leadership…… at least i am hoping......... :) don’t miss the opportunity to stay at andaz it’s a rare new york city experience that is anything but common. the wall street location may just be the best andaz to date out of all of them in closing i am a top tier member at the diamond level in hyatt gold passports program so my experience may differ from some other guests in overall recognition. it doesn’t matter if you are on award points or revenue it’s hyatt-andaz at its absolute best taking care of you no matter how you book.they value your business each and everytime.. it’s one of the many reasons i have been a hyatt customer for over -- years even before they had a guest program! having said that i still highly recommend this property to anyone as the team here seems to genuinely care and the majority here seem passionate about the guests enjoy each other and their careers. its always a pleasure to stay here and escape expensive all too common routine experiences elsewhere. my thanks to the team here who has personally taken such great care of me as a guest! they know who they are ;) well done andaz wall street take a bow!',happy
id21661,' just returned from - nights in this hotel. the first impression was poor as isomeone had mixed up our booking so after arriving late found they had only one room booked for us when we had paid for two. we had asked for rooms near each other and on a high floor but after a lot of juggling about we got rooms opposite each other on floor -- which is low considering there are -- floors but shaun the manager did his best to iron out the problems for us as he could see we were tired and just wanted to unpack after a delayed flight and a long journey. as it happend it was virgins fault even though we had booked this holiday -- months in advance virgin only booked the room-s one week before we arrived!! i was not pleased when i heard this and shall be writing to virgin regarding this. when we did get to our rooms they had been updated since the last time we visited this hotel -- years ago everything was fresh and very clean the bed was huge with fluffy pillows and one of the most comfortable beds i have ever slept in. plenty of storage space ironing board for those creased clothes coffee-tea maker large tv air con and lots of room to move around in. the shower was just the right temperature and we could sit down or stand while showering lots of space no bath though so if you are used to a bath then you will be disappointed i dont know if other rooms had baths. we had breakfast in the hotel as its so handy and enough buffet style to keep you going all day. the cooked breakfast was $-- and you could choose anything that was on show including bacon sausages fried bread beansscrambled egg and of course pancakes. if you wanted fried eggs or an omlette you had to ask for them my son had ham and cheese omlette every day and said it was lovely. we would order our eggs before we sat down then when they were brought to the table we would then go up and collect whatever else we fancied there was also porrage cereal and lots of different muffins toast and fruit. the continental breakfast was $-- and you could have anything but the hot food which we did on a couple of ocassions as we were pretty full from the night before is meal. the waiters were not over friendly not many smiles which you would expect to start a new day that is except for raffeal who smiled the whole time and was a joy to serve us nothing was too much trouble for him i really think they should promote him to manager and teach the other waiters to smile now and again!. the chambermaid on floor -- was fantastic she knew i liked lots of creamer in my coffee so every day there was plenty for me to make several cups and she was spotlessly clean in servicing the rooms aslo a big plus for me when you put your do not disturb card on the door handle no one bothered you in other hotels even if you have asked not to be disturbed they tend to still knock not here they left you alone and only entered your room once you had gone out and removed the card. the bar had a great view right on to times square it wasnt very big though and once full it was very noisy but if you want to take some great shots of times square without obstruction then just go in for one drink and enjoy the atmosphere. would i go back to this hotel? yes i would but i would check a couple of weeks before to make sure they were aware of the room-s we requested and ask for a higher floor. shaun was very helpful in sorting everything out with virgin and we were treated to free drinks and food as a isorry for the mix up on arrival even though it wasnt the hotels fault. so to sum up if you want to be right in the center of everything in a good clean and comfortable hotel then give the renaissance a try you can always eat out if you dont like scowling faces at breakfast!!.',happy
id21662,' step out of the lobby and there is a cable car stop right outside. we loved this way of getting around and bought a - day muni pass for $-- which more than paid for itself. the hotel was ideally situated for getting to all the main attractions easily and wed definitely stay in the downtown area again as a base for sightseeing. our room was small but fine for a city hotel and we decided not to ask to move. the guidebooks were spot on with the description of the hotel: faded grandeur and the old chipped bathroom tile but comfy beds no skimping on decent toiletries and overall we were very . the staff were all very helpful and professional and the concierges were brilliant at suggesting and booking restaurants. top tip: all the guidebooks recommend breakfast at sears fine foods directly opposite the hotel (queues every day) but we ate there one day and every other day went back for the breakfast in the hotel restaurant - scalas. food and service was excellent and the bill was not that different.',happy
id21663,' this hotel is my first choice in new york although it is frequently full or very expensive. it is not the most luxurious in the city or even close but the rooms are comfortable and the staff is excellent. the food is very good but forget about breakfast. it is a hotspot for breakfast meetings or when you want to accidentally run into someone in the ny real estate scene so the average hotel guest cant run down and grab a bite. however there are excellent choices nearby. dont forget to bring home some of the hero stars if you have a dog.',happy
id21664,' just got back from a fabulous san francisco trip. the sheraton was very nice. this is a family friendly safe hotel for those of you that are going to san fran. for the first time and want to see the sights without renting a car!! positives: all staff we talked to were helpful and very friendly. extremely clean rooms hallways lobby no bugs anywhere! nice decor-bright paint contemporary paintings and furnishings. softest bed! location fabulous! out the main doors are very nice firepits (it was a bit chilly last week...everyone was in windbreakers and sweatshirts...some were even in gloves and hats...windchill is very cool in the morning and evening.) location: - blocks to the pier with shopping bay cruises wax museum ripley is believe it or not; food like rainforest cafe hardrock cafe johnny rockets boudins; sea lions alcatraz.. --- block from walgreens safeway trader joe. across street from ihop minimal drawback for us: we were on a tight budget so....breakfast was higher than we wanted to pay $-- ea. for the buffet (ihop across the street as well as many breakfast places on the pier). many nice restaurants within walking distance. bottled water in hotel $-.--; at walgreens across the street $-.--. we were told by a tour guide that the buildings downtown are made of wood so they can sway and withstand any earth activity. so....bring earplugs and ask for the top floor because you do hear others above and on your floor. we popped in our earplugs and slept great and were on our way. bathroom is small as others have said but we didnt spend much time in it anyway. we were on the go in the city! these were the only drawbacks we had and they didnt affect our fun at all! quick tips: we took the shuttle from airport (upper level of airport) $-- ea and took a cab back. $-- public transportation cable cars hop on and off trolley and walking is very easy in the city...much better than renting a car. (i read from others that parking is quite high!) great plains tours is excellent!!! - hour city tour in a small -- seat van...ask for judith...she loves her city...takes you to backstreets...lets you out to take pictures...is very positive and made our city tour incredibly fantastic!! gray line day tour to monterery pebble beach & carmel is excellent!! matthew drove and gave us a mile by mile tour...he is a walking encyclopedia of facts...he told us everything you could ever want to know about the area we were driving in...fabulous!',happy
id21665,' i decided to stay at this hilton when i was in san francisco for a conference rather than get shaken down by the hotels up by the moscone center. while the price was good and the staff was extremely helpful and friendly the hotel is location was a tough one to deal with. it is a shorter building that is surrounded on all four sides by some fairly busy surface streets which makes for a pretty noisy experience in the hotel room...this was a tough one for me as a light sleeper. the room was typical hilton with great bedding and a comfortable enough space but the third floor had a musty smell to it. i was willing to deal with that since the lower floors were a loud affair from heavy footsteps from above. next time i think i will stay in the financial district...',not_happy
id21666,' my family of four stayed at the holiday inn airport- old town for one night due to an early morning flight and the price. i must first comment on the staff. these people go above and beyond the average hotel staff. after we arrived in our room we were dismayed to hear heavy traffic noise. when we opened the blind we were about --- yds from the interstate. at our request our rm was changed very quickly. note ask for a room in the front of the hotel- we were told most dbl rms back to the highway. the staff was knowledgeable about the area attractions and restaurants. old town is with in walking distance but it is a good long walk. we felt very safe walking at night in this area. the hotel did offered to shuttle us there. there is a free breakfast out door pool area & hot tub. parking is also free. the first impression of the hotel hall way was pretty negative. it was dark and the carpet is in need of replacement-it looks dirty. the rms were clean and beds comfortable. the highway did generate a great deal of traffic noise- even though we were on the side of the building. the only real negative which the hotel cant control was people sitting out in the court yard talking very loud at - am. if you are arrive from the airport late or are leaving early the next day this is an ok hotel.',not_happy
id21667,' it seems that every one of these low end holiday inns that i frequent has a non working printer in the business center. why bother? really!!!! this hotel is in desperate need of it is makeover. i have quite enjoyed the new look hi but this one has not been renovated and oh did i mention that the printer in the business center did not work. very annoying!',not_happy
id21668,' the hotel is nice and the staff of helpful (not to be confused with friendly). the location is perfect for any seattle tourist for it is in the heart of downtown and walking distance to pike place market seattle art museum the monorail and in the middle of a great shopping district. the rooms are not big but clean nice and most have a view. there is no longer a free breakfast parking is over $---day the business center does not provide free internet access and refrigirators are included in the rooms. great location and would recommend the place just for that.',not_happy
id21669,' former condo building so rooms are even larger than usual embassy suites. living room furniture is dated beds are comfortable. huge old tvs could do with an upgrade. i didnt need breakfast which was a good thing as the room was small and the waits long. gym is small no stationary bike. service on day - was good. after that not so much. room service is from tgif hard to eat something healthy.',not_happy
id21670,' from the moment driving up and being greeted by name to checking out with the sense we were leaving home hotel george has the best staff providing the best personalized guest-house experience. mike robinson and his front desk staff will take amazing care of you the rooms are spectacular and the customer service is the best i have experienced in dc and frankly anywhere i have stayed in the world. if you need something it is there before you can even ask. close to everything you want to see in the district from the notable tourist sites to fine dining and public transportation. hotel george has my strongest recommendation. stay here and dont worry about a thing! kw',happy
id21671,' this was one of the worst hotels ive ever stayed in. dirty -- years overdue for remodeling small room poor service and elevator ride was a scarey experience. they initially checked me into a room with someone else in it and as i waited at the front desk to get a new room there were several other guests behind me that had the same issue. the shower was coated in someone elses hair and the chair in the room looked like it hadnt been cleaned in -- years. old single pain windows on cold windy chicago night didnt make for a good nights sleep. i asked for an iron to be delived to my room three times and it never came. would recommend staying anywhere else but here.',not_happy
id21672,' we stayed in hotel frank in may this year found it comfortable clean nice decor staff friendly and helpful. location excellent very central we were warned about protesters but must have been lucky and missed them so had no impact on us at all',happy
id21673,' i found the sorrento hotel online while deciding whether to stay at the host hotels for the conference i was attending in seattle or a more boutique hotel. it looked unique the rooms looked large the bathrooms sizeable and i was able to book the room at less than the conference room rate at a chain hotel. i was for my decision. it was only about - blocks from the convention center (even though it took me a couple of tries to find the fastest -- and flattest -- route. my room was quite comfortable (even though they dont have the golf channel). the bed amazingly comfortable. downsides: safety at night (as a woman i wouldnt recommend walking alone at night from downtown); the hill (walking from downtown to the hotel is quite steep). bring good comfortable climbing shoes. a couple of days before i arrived an email about any amenities or reservations was sent. nice touch. and the french press coffeemaker in the room was great. i recommend the sorrento hotel if booking a trip to seattle.',happy
id21674,' i was there for a work meeting with approximately a dozen other people located around the us and canada. the hotel was very accommodating for our needs especially eric (?) in the restaurant. the internet for our meeting was a bit pricey but a necessary part of one day of our meeting. the location was great and central for all members. chicago in february can be dicey with the weather but it worked out for us. the check in counter was a bit slow mainly because there were only two people at the desk. we would seriously consider returning for other meetings. the only problem with convenient workplace meetings was that we never left the room.',happy
id21675,' the rooms very updated and nice at this hotel; the beds were great. it was clean and there were many business travelers here .we chose this hotel because we thought it was within walking distance of the embarkadaro and other popular attractions but it was not and there wasnt much to do nearby for a family with children. the pool area was right off of the restaurant which is detached from the hotel and open to the public and we didnt feel particularly safe; the hot tub holds about - people. the staff was not the friendliest to say the least. i wouldnt stay here again unless i were in town on business.',not_happy
id21676,' my husband and i live in va uin suburban d.c. we treat ourselves to a vacation in a hotel in the city to enjoy the wonderful fine dining as well as incomporable museums without the inconveniece of driving home. this year the palomar exceeded our expectations. yes the parking is pricey ($---day) but you can summon the valet and use your car at any time. the hotel has clean modern lines with a zen-like (but certainly not severe) atmosphere. liz the lovely concierge is a dc native and knows all the nooks and crannies of this city. we stayed in a king suite with a street view. the mattress was just amazing. lots of closet space and deep drawers. lovely small but attentive touches: morning coffee bar in lobby; wonderful hot chocolate with all the fixin is (real whipped cream mini marshmallows chocolate chips etc). complimentary wine and light hors doeuvre service from --- pm. not the usual mass-produced swill; very nice pours and delightful staff. restaurant: urbana. lovely bar with incredibly knowledgeable bar tender joe. food in restaurant excellent; portions a tad on the small side but still good. they do fish nicely. great wait staff (in fact most of the hospitality staff has been at palomar for a number of years; they say kimpton treats them very well .) they really care that guests have a great experience. this is close to the metro; in fact easy walk to lots of attractions. important to us - awesome shower! none of the so-called water saving device that barely drools out a stream. showerhead with a selection of settings and wonderful water pressure. great place for breakfast up the street - le pain quotidien. homemade breads and fabulous egg dishes. everything is organic. we asked for late check-out and since the hotel was quiet they easily accommodated our request. all we can say is go!',happy
id21677,' brilliant location! really central for many of new yorks attractions. room was fine not luxury but clean and quite spacious there is far to much to do in new york anyway so spent very little time in the room the bed was comfortable so thats the main thing. good price per night aswell considering the excellent location. friendly staff especially alex who was very helpful with details of all the best sights to see etc overall the staff made us feel very welcome and breakfast was included in the price which was an added bonus. i would definately stay there again. brendans bar next door also does lovely food and even better cheesecake!!!!!',happy
id21678,' we requested a lake view room to view the fireworks for venetian night and were not disappointed. our room had a great view - but that was the best thing about the hotel. the room was kind of small - typical for a big conference hotel (close proximity to mccormick place). we went for a drink at the bar-lounge but found it grossly understaffed - and they ran out of two kinds of basic wine. disappointing there. this is your average big city hotel. nothing terribly special but nothing really wrong with it either.',not_happy
id21679,' a wonderfully cozy winter stay in boston. one bump in that they placed us in the wrong room at first but upon notification they corrected it immediately! the concierge was very helpful!! small rooms-bath but very comfortable and quiet! nice historic building close to underground stations shopping food and the boston commons. loved our stay!',happy
id21680,' took my time before booking a hotel in nyc as we stayed for four days. thought this would be a good choice but it wasnt. its off the main areas which i thought would be a good thing but wfter a full day you dont want a long walk home or to spend half an hour trying to get a taxi. the room were not the best. we booked with hotels.com and did not get good rooms. the room was dark and looking old and tired. it needs a re-vamp and some public space. the lobby is no more than a corridor to the elevator is. look elsewhere. only good thing was the staff very nice and very helpful.',not_happy
id21681,' the best reasons to stay at this drury are the amazing free buffets at breakfast and dinner and its location. that is not to say that the drury itself isnt pleasant: it is! but the food: wow! rooms are clean and spacious internet is reliable and strong. the workout room was a disappointment but otherwise i enjoyed this drury.',happy
id21682,' booked this hotel and requested double beds and when i went to check in no double beds. a queen room is way too small for a cot even. the hotel staff was unaccomidating in every way possible and not friendly at all. when you call the hotel the staff is not even pleasant. this is a stuck up hotel and it is not all that by any means. pleanty of other fabulous boutique hotels near by for great prices!! think twice before you book!!!!!!',not_happy
id21683,' we loved this hotel! stayed here on our last night in los angeles and absolutely loved it! room: the room was modern clean felt very spacious and had a beautiful bathroom (even had a tv monitor in the mirror!). we were on a high floor so the view was also amazing at night! service: we were treated like vips from the moment we got there. every single person there was extremely friendly and helpful from front desk to the bell boys everyone was very professional. room service: we didnt order room service at the hotel but they did have a cute pets menu! only if we had our puppy with us. location: the hotel is right opposite the staple centre opposite a movie theatre in the heart of downtown. perfect for families couples and people working in downtown. if you are looking for a place to stay in downtown or still unsure where to stay in la pick ritz-carlton. for the type of service the convenience and the beautiful rooms it is actually quite reasonably priced. stay here and you will not regret your decision!',happy
id21684,' we booked this hotel on recommendation from my niece & husband who have stayed there - times. so glad we listened! we loved everything about the magic castle hotel & highly recommend it for many reasons. we arrived at a horrible hour of the morning around -.--am & were pleasantly surprised when we were offered a room to have a lie down & freshen up which we did until our rooms were ready. just having that offered to us was pretty special as were were totally stuffed from our long flight & the thought of having to hang around waiting for the correct check-in was quite daunting. the breakfast on offer is totally fulfilling with around the clock snacks on offer - never before have we found this type of service! an offhand mention of needing a coffee led to one of the staff surprising us with a tray of freshly brewed coffee right to our door! this hotel is so pleasant the staff are so accommodating and like my niece they are top of my list for hotels in la. thankyou for being so attentive. the location is great .. i really cant fault the magic castel hotel.',happy
id21685,' on arrival the pull up area in front of the hotel was blocked by - limos so to get off the road we went into the parking garage where we had such a long wait for a bellman that i went in search of a trolley to move our luggage myself only to end up in a battle with the manager as they would not let me use a trolley myself as it was against hotel policy? but not against their policy to keep clients waiting! after getting a reasonable rate from hotwire we were disappointed to be overlooking a construction site which on the first day was ok as it was a sunday but monday the crew started arriving at ---- and were in full swing boring holes by ---- and worked until ----. also on a minus note was the doorman who when asked how long it would take to walk to a landmark replied depends how fast you walk really useful!! on a positive note the concierge were very helpful with our enquiry about whale watching trips which i strongly recommend going on.',not_happy
id21686,' i have stayed in baltomore more than --- times for business and this stay was the best ! its all about the staff especially the concierge .she was the best helping me with a dinner reservations and her nightly hour was the besti will be back thanks pier -',happy
id21687,' booked this hotel through their website we were there for - nights and had a great time. have to agree with the other reviews in that the rooms are tiny we had a twin room....the beds got in desk and - chairs the -- inch tv was mounted on the wall and we had to work round them. as we were out most of the time this wasnt a problem. the staff here were all excellent with a special mention to the maids and the doormen. we were always greeted nicely asked if we needed directions-cabs etc and the rooms were all clean and tidy. breakfast was also excellent and more than expected. there were - pc is in the breakfast room with free internet access and i believe that there was free wi-fi connection. - blocks from the mag mile and - blocks from the river excellent!',happy
id21688,' warm welcome good rooms and nice people very close to the shopping area and to the art museum very good restaurant with healthy food very romantic stay the waiters are well educated with good conversation abilities no wait to be served good value for money they offer complementary breakfast',happy
id21689,' i consider myself dedicated hilton member - i have been either diamond or gold for quite a few years. i value the great customer service room upgrades executive lounge and hospitality (like shorter line) i get as a valued member. this hotel offers nothing. if it is nothing for vips - it means it is seriously none for a regular guest. here is what i noticed and experienced: -. long line during check-in. very long line for regular guests and i even waited for more than -- minutes in the executive floor line. -. no fitness center (the reason given was electric outage -. the worst food selection in the executive lounge for breakfast; and even in the evening there was nothing other than just hot water. not even coffee. -. rooms are quite dated - i stayed on the top floor (same level as the executive lounge) it is the most dated room i have ever stated. -. the complimentary breakfast in the executive lounge was so bad that i tried the market place (the main restaurant in the lobby) yet it was even worse.... -. staff in the restaurant and bar are quire helpful but the front desk or customer service rep at the hotel are rude.. -. the only great thing about this hotel is the location... dont stay here....',not_happy
id21690,' it was relief to know the hotel was working properly after one of the worst hurricanes in new york i was glad to have water electricity and food. but it was far away of the top hotel i expected to find.',not_happy
id21691,' i had a one night stay here before having to transfer to a hotel in san jose for logistical reasons. my company travel agent booked it for $---. you cant miss the building. its a large garish brutalist style tower in chinatown. location: the travel agent booked it for me based on the price and the financial district location. the hotel is really in the heart of chinatown. for that reason if you arent terribly cost conscious i recommend the airport shuttles to get to the hotel. they are about $--. bart is less and will get you to montgomery street station but its a bit of a hike to the hotel especially if you have luggage. other than that its well placed for a visit to the city tourism or business. check in: quick and efficient. i arrived early and the hotel was able to accomodate me. i was able to get the room type requested without any fuss. the room: good. large work desk area and...free wireless internet! nice to see there is one hotel that doesnt nickel and dime you for internet service. bed was very comfortable. tv is a bit dated. another note is that if you are taller than six feet you may find the shower a bit of a problem. i am -- and its a low shower. overall though the room was quite nice and relatively comfortable. amenities: since it was only one night i didnt have a chance to try everything out. i asked the staff if there was a place to get a breakfast sandwich in the am. nothing in the hotel. there is a sit down restaurant but that is it. i had to walk down to specialty bakery about two blocks away to grab a quick bite before work. overall i liked the hotel except for the location. if i was planning to be in sf for more than a couple of days i would definitely want easier access to bart and muni to get around.',happy
id21692,' the hotel has just undergone a renovation and is very nice on the surface. i did notice a number of safty concerns during my week at the hotel. some concerns are: - one of my team members television caught on fire and the alarms never went off. she had to call the front desk twice to get help to her room. - some of the automated fire doors were propped open. - the external vent above the laundry was completely caked with lint. if you stay here be sure you know where the fire exits are located and stay on a lower floor.',not_happy
id21693,' i stayed here three nights and enjoyed it. if you like hotels like the marriott only it might not be for you. it is an hotel in the traditional style but it was nice and clean and the staff great. the breakfast was okay but the dining area small. better to grab what you need and take it to your room. i parked in the parking garage behind the amc movie theatre next to the hotel ---- van ness it is safe and cheaper at $-- per night but might be a bit of a walk if you have mobility issues. union square is about a -- minute walk from the hotel. take a good look at a map before you book and see if you are okay with the location and distance from the places you want to visit. i was fine with it and found no difficulty getting around to all the major tourist destinations.',not_happy
id21694,' this hotel was clean comfortable and well staffed and i had no problems at all. if i have to make a flight out of ohare i will be staying here again. and the $--day parking beats the $---day at ohare any day!',happy
id21695,' on our vacation to us and canada in june and july we stayed at this hotel because when we booked it the hotel was part of marriott. we booked for - nights in january ---- for our travel in june - adults and - kids. we were advised by email that loews has taken over the hotel and they will roll the red carpet for our - bed stay for - nights. when we got there they said there was no room with - beds and there was no roll up beds. my wife and i were sick so we slpet with the kids (- of us) in one bed. we advisde the staff but they did not care. the staff are disgraceful.. they are arrogant and dont care about anything. the hotel is only looking after itself. the crapiest hotel i have ever stayed in. not even a simple appology. i wrote and called them and they will not respond.',not_happy
id21696,' the rooms are so-so and the walls between rooms are paper thin but the outdoor heated pool makes up for it. (note: the hot tun as of november -rd ---- is under construction). this hotel is not central and requires a bus ride to the downtown (number -- goes right to broadway so no problems there). the bar in the hotel was actually pretty decent as locals from the area also go there... i would stay here again just for the pool.',happy
id21697,' we visited san francisco last weekend and had the chance to stay at the st francis for pennies. we were allowed to check-in early (-- am on a friday) by the very friendly and prompt front-desk crew. after a quick check-in (less than - minutes) we headed to our room on the --th floor. an outstanding corner room with views all around. the rooms were modern comfortable and featured the heavenly bed and heavenly shower. the desk and chaise lounge were situated by the window allowing for a great view of the city and golden gate. the hotel was quiet at night - we slept soundly. the concierge was helpful in obtaining us a dinner reservation and the hotel staff quickly responded to our needs for additional towels. i would absolutely recommend staying here if you have the chance and the need to be downtown. we usually stay at boutique hotels in the bay area but i was glad we took the opportunity to stay at the st francis. well be back and soon!',happy
id21698,' second stay at this hotel. rooms appear to have been freshened up since my last stay - years ago. it is conveniently located on the edge of downtown...closer to belltown. walkable to the retail district and pike place market. stayed in the north tower with a beautiful view of the space needle and lake union. we were on the --rd floor and had quite a bit of creaking and wind noise. (there wind was very strong outside so im not sure if this is normal or not. the service was very pleasant. i asked to borrow umbrellas and they were given to me with a smile and without a deposit. rooms were clean. bathrooms were small and outdated. i had some issues with the internet but tech support was helpful in resetting the connection. i prefer this hotel over the other starwood properties downtown. it is a solid property.',not_happy
id21699,' i am completely disappointed and dissatisfied with this hotel and despite its convenient location will never stay at this hotel again. we requested a -pm checkout when we first booked this hotel and did not expect it to be an issue. but when we checked in we were informed of a $--+tax fee for a -pm late checkout. this was not listed anywhere on the hotel is website and it is a complete sham as we couldve stayed in a nicer hotel for less than $-- more and would not have had to pay the additional fee! when we questioned this late checkout fee the manager was exceptionally rude and instead of answering our questions kept repeating that he had to follow rules and regulations. as if the $--+tax fee was not enough when we got to our room we were greeted by a sign that warned of a $--+tax fee if the towels or sheets had any marks on them upon checkout to include makeup toothpaste etc. this is completely ridiculous as simply wiping one is mouth after brushing one is teeth would leave a mark as might wiping one is face after removing makeup. the plain white towels were in terrible shape as were the sheets (multiple holes). isnt bleach supposed to be used following each guest is stay? i would not recommend this hotel to anyone that does not want to be nickle and dimed or nervous about touching the towels for fear of yet an additional fee.',not_happy
id21700,' i just stayed - nights at the parc --. great location! - block away from the amazing westfield mall. the parking attendant was right there as soon as i pulled up and got a bellman to take my bags. checkin was fast and done with smiles. the lobby smelled so good! i was on the --th floor with a wonderful view if the city. the beds are very firm! i must say i dont care to much for the room service menu but i ate out most if the time anyway. all in all very nice clean and quiet room!',happy
id21701,' i was a little nervous about this stay after reading the reviews. after experiencing i think the wide spectrum has everything to do with the particular room that youre assigned. we arrived at the marina tower where the valet informed us wed been reserved in the bay tower. when i responded with oh [--] he quickly offered to let my car stand while we went in to talk to the front desk about switching it. im glad i did - the platinum desk moved me to the club floor of the marina tower and our stay was fabulous. the room was pretty standard for a -.- sheraton but definitely clean and well decorated. the club lounge on the penthouse floor is gorgeous with sweeping views with a continental breakfast and evening munchies which were not amazing but more than adequate. the kids absolutely loved the huge pool which was heated to -- degrees - they swam in it morning and night even though we got some crap weather. the hot tub was huge to and i enjoyed that myself! the marina-side bar with fire pits offered a nice ambiance for the grown ups. though right next to the airport i only heard one loud jet. other reviewers are spot on about the food - avoid it - it is nasty and seriously overpriced. the gym-spa - not much to speak of but you can get your treadmill time in. the parking fees are steep for a non-downtown hotel but if you get a good room rate it is still a value. all around the service was excellent too. now... if youre in the bay tower or in a lesser desirable part of the marina tower i can understand youd be less thrilled. the first floor rooms looked a little dank.',happy
id21702,' ideal place to stay: great value for money place is well looked after very nice staff huge room. having stayed at many - star ny hotels would always choose this place before them.',happy
id21703,' great accommodation – renovated and even better than we experienced it -- years ago! located in newbury road; probably the best street for shopping and eating in boston. easy walking distance to city centre and public transport. very comfortable and attractive room albeit with a tiny bathroom. hot breakfast included. free wifi. negatives: none.',happy
id21704,' we chose to stay by the beach as it was the last four days of a busy trip to the usa. the bay area is lovely but we were put in one of the old bungalows it smelt of damp and was a bit dark and dated most certainly not worth the money we paid. unfortunately the weather wasnt good either so it felt very disappointing on arrival. we stayed here for one night and asked reception if we could move the next day fortunately they had a room available in the main hotel opposite reception which was much better newer and cleaner. great location for seaworld but a bit far away from everything else and if like us you did not have a car it was a pricey cab fare to the town and zoo. we found the staff very friendly and helpful and the restaurant was good. we had a nice stay but would recommend you book the room type otherwise you will be allocated one of the old bungalows.',not_happy
id21705,' covered in bites am heading to the doctor now! please never go here! i brought my bags back and washed and dried everything but i am afraid i could have brought some bugs with me! i wanted to save some bucks and ended up having a terrible time! will surely spend a lot of money in medication to get rid of all the bites i have... if this had not happened i would have written a great review good price good location (in an uggly area a few block away from a non-so-uggly one but so central) wireless for free etcetera... please do pay a bit more but avoid this place!',not_happy
id21706,' hotel whitcomb is a beautiful hotel with loads of amazing architectural features and photo opportunities (even the postbox in reception was worthy of a snapshot). as soon as you walk through the door into the grand lobby you get a sense of how fantastic it must have been in its heyday. sadly it is all a bit tired now but somehow still retains an aura of class and glamour. the rooms were quirky - odd shapes and loads of doors - but good size. the bathrooms seem to have been squeezed in after en suites became compulsory - ours was fine our girls was odd but functional. the decor was definitely not boring standard hotel fare and added to the character of the place. sheets-carpets- toilets etc were all scrupulously clean but areas like the tops of bathroom tiles hadnt been cleaned in years which was a shame. the restaurant did amazing breakfast. for a more afforable option starbucks in the lobby was ok. having trams-buses right outside the door was a definite bonus. the area around the hotel though was horrible. the only place in the us where we were scared to be out. loads of homeless and interesting individuals large groups of young people shops-clubs-cinemas we really didnt want to be walking past with - teenage girls etc. walking into the hotel we breathed a sigh of relief. (fisherman is wharf - tourist tacky but great fun - was a great place to escape to!)',happy
id21707,' my boyfriend and i wanted to get away for the weekend in san diego. looking at hotels out there and finding something average price and would offer breakfast. we chose country inn and was very impressed with our stay. breakfast buffet was great greeted morning and night from the front desk. received a voicemail the first night to make sure we were with the room. i would tell people to stay there if going to san diego. location was in an industrial area but was good to be away from main traffic.',happy
id21708,' my wife and i recently stayed at this property for the third time this trip for - nights (one night using hilton points) so i feel well qualified to speak to its qualities (or lack thereof). i can now honestly say i do not intend to stay here again. in a nutshell the level of service here stinks...badly. here is a rundown of failings of this place (as experienced by us on the last trip) - lineup of no less than - parties at checkin - with one person manning the counter - despite this being at a busy time ~-pm and with no apology for the wait. - very snarly front desk staff. upon informing him that we had - reservations (for consecutive nights...one with points the other at a pre-paid rate) he reacted with serious attitude as if i was inconveniencing him and that it was my fault the reservations werent joined together in the system. he then informed me that our room key probably wouldnt work on the second day of our stay - which as it turned out it didnt. (my opinion - this is a technical issue that front desk should be able to deal with very easily without me having to be inconvenienced by returning to the front desk to obtain a new key) - in previous stays using hilton points i was offered comp. upgrade to executive floor - not this time (despite the hotel clearly not being full). - cleanliness of room was not up to standard - hair in bathtub and bathroom floor for example. - unusual (and cramped) layout of bathroom. - lobby bar staff were unattentive despite there being only - other people in it at the time. furthermore we had to listen to her complaining loudly to another patron about how long she had been on duty. food was dropped on our table with nary a word. - finally the pièce de résistance was the fire alarm going off at -:-- subday morning and continuing for ~--min (staff did instruct people via the pa system to remain in their rooms). upon checkout later that morning i inquired as to the problem with no real answer other than something went wrong (duh!) - nor any apology whatsoever nor any inquiry about whether our stay was satisfactory etc. my (and i assume most people is) typical guage on the level of service at a hotel is the willingness of staff to take care of the small things that might otherwise cause you irritation or inconvenience staff is expression of appreciation for your patronage and their general level of courtesy and pleasantness. from my experience the hilton seattle is seriously lacking in those respects. next time we will probably choose the sheraton - its one block away and was a much more pleasant place the previous time we stayed there.',not_happy
id21709,' efficient easy check-in dropped off our rental car at hertz who have a great complimentary driver to take you back to your hotel. very comfy room with a pretty skyline view. recently renovated so fresh and new. very good late meal in the bistro with good service. very comfortable bed and pillows so we had a great night is sleep to prepare for our return trip to australia. checked out easily next morning and the hotel kept our bags and suggested we catch the trolley to manhattan beach for the day (our flight not until later that night) which stops very near the hotel. drop off and pick up for a couple of shopping centres as well just a great way to spend a day in la. the airport shuttle arrived immediately on our return and we were on our way feeling relaxed and ready for the trip. this is a great airport hotel charming friendly and helpful staff. everything works well.',happy
id21710,' having just returned from a trip to boston staying at the lenox i can only add to the excellent reviews i read on ta before booking. what a lovely hotel comfortable good location but most of all the service. from the bell boys to the management nothing was too much trouble. a special mention for the receptionists. always and helpful. nothing was too much trouble. a small example: the hotel provides tea & coffee in the lobby in the mornings until about --.--am i was late one morning and everything had been cleared away. the receptionist noticed and asked if she could help i said no not to worry id just missed the coffee. she asked me to wait and returned a moment later with fresh coffee from the restaurant - no charge. if you want a great stay in boston - there can be no better experience than at the lenox.',happy
id21711,' booked this hotel for a weekend getaway. was noted the hotel lobby will be due for renovation beforehand. thats fine. however once i arrived to the hotel i realized this hotel is lack of the w feel except the attitude. this property is situated in the edge of downtown san diego close to the little italy but is also adjacent to the city jail so at various times of time youll hear sirens no matter if you are on a high floor or not. the valet staffs are rude and still trying to ask for tips because they think they deserve it for the type of service delivered? the front desk staff seems very rude and rigid. they do not follow the spg rules so if you are a plat member make sure to ask them for ur platinum amendities. it usually takes more than one calls to the whenever whatever service to get things right (i.e. to fix light bulbs to get your shoes shined). it also took them couple hours for a security to came up to quiet the neighbor down at -am (they were playing trance music all night long if you know what i meant) and yes the walls are thin very thin so you can literrally hear everything. the swimming pool and the gym is very small. in fact i was talking to a couple over the pool and they were telling me the similiar issues that they encountered - someone just throws cig buds onto the hallway carpet! and youll see leftover drinks inside the elevators at night too! they reported and also it took them couple attempts to have someone come up to fix the problem. however you should know that this hotel is w so you will except-should tolerate the noises up to -am. the dj in the lobby play nice music to make the hotel very interesting and the sands bar on the -nd floor are also unique for this property. however it just doesnt matches the staff is attitude very well maybe its time for the staffs to get serious retrain. the w bed is what keeps me coming back to stay at the w and also the bliss products are also nice. however if you want to relax you should try different properties in sd if you want to close to the scene i would recommend westin gaslamp quarter for better spg treatment and better location!',not_happy
id21712,' hotel is great! location seems a bit out of the way but once we started exploring the area we discovered just how close we were to attractions such as times square and the fashion district. jaime the doorman is a gem! gave good options for restaurants and places to go. room itself (king studio) was pricey but very comfortable roomy and quiet. dont expect a view from either the street side or the alley side. breakfast was pretty good - grabbed the food and took it back to the room as there isnt much space to sit and people can be well rude! overall i would definately stay there again!',happy
id21713,' this was a very nice place. the rooms were large and nicely furnished. there was plenty of closet and drawer space. our room faced the side street and was quiet. the only caveat is there are no window guards so houldnt leave the window open if you have young children with you. there is a-c though. all in all this was an excellent no frills hotel at a very good price.',happy
id21714,' we had a really bad experience at the hampton reliant houston that resulted in us calling hampton’s main reservation number to be relocated at -- pm to this hotel a few weeks back. it was far superior to the reliant hampton so we thought we would give it another shot. when we arrived the room was clean and everything seemed to work alright. we went to dinner came back & relaxed for a bit. found that some of the tv stations weren’t working which wasn’t a huge deal. then the wi-fi stopped working which was inconvenient but still not a deal breaker as we were not on a business trip. finally the toilet started leaking at the base to floor interface. great! we called the night manager and secured a room to move too. the new room was fine with the exception of the wi-fi still not working. the bed was comfortable and there was little to no noise from i---. i did appreciate the night manager’s attitude but would appreciate everything working even more.',not_happy
id21715,' the lobby was nice when i first walked in. the registration desk people were very friendly at check-in. i ended up in the east building in the north wing. the room wasnt anything spectacular just a regular room. the worst thing that i experienced there was that despite the scalding hot bath water when i changed it to shower it was adequately warm although i had it all the way hot. self-parking is $---day and valet is $---day. they figure they can get you there since the hotel isnt really close to downtown. i thought that having free internet access for hotel guests in lobby was great. the buffet was pretty good at $--. not like we had any choice because the average dish was $-- (for french toast pancakes omelettes etc.) what would you choose considering you could get all-you-can-eat for about $- more? a no-brainer there.',happy
id21716,' i enjoyed my --night stay but take it in light of the hotel location - mins walk from my destination and the fact that i had no time to enjoy nyc on this trip. the rooms are as comfortable as youd expect but the big treat i think is having the unobstructed view of the harbour and enough quiet that you can open the window at night. hotel services and food are good. this is a great place to stay for a change of pace in nyc - nice walking path along the river and a surprisingly mellow atmosphere in the battery park-gateway plaza neighborhood . the hotel is more than a walk from anywhere in manhattan wall street excepted and youd probably end up taking a taxi everywhere you need to go. the tradeoff for being more in the middle of things entertainment-wise is the view and relaxed neighborhood.',happy
id21717,' i am at the hotel right now for my second night with a group of about --- people attending a barbershop harmony convention. we got a group rate at the blake of $---night but it is not even worth that much in my opinion. staff is avg to slightly above avg but the overall hotel physical condition is poor. see pictures for a decent representation of the accomodations. overall the decor is low quality and cheaply done. they tout the fact that they did a $--m upgrade but they certainly didnt upgrade things where it counts. basically they slapped a coat of pain on hung some tinfoil decorations around the place and called it new. my biggest complaint is that the hot water in my shower is running at a trickle. barely enough to use. i called maintenance this morning around ---- and they showed up around ---- this afternoon took a look at it and in about - minutes told me that there was nothing they could do. very aggravating! oh i could have switched rooms but isnt it reasonable to expect a room that works before you check in to it? you cant tell me that this just started or that housekeeping didnt notice it when getting the room ready after the last guest left. i will not be staying here again!.',not_happy
id21718,' the hotel itself is great. it is located a block away from union square and a block away from a public garage (which is $-- a night by the way without in-out privileges). there is food and bars all around the hotel and the neighborhood is lively late into the night. the room we were in a standard double bed was on the smallish side. the room had decent furniture -- the beds were comfortable with great comforters and pillows the sink toilet and bath in the bathroom were of high quality the robes provided were warm fuzzy and comfortable. the worst thing i can say about this hotel really was the service i received when i first arrived. the person manning the front desk was curt and unfriendly -- it seemed like he wanted nothing to do with us. other than this person however everyone was super friendly and helpful.',happy
id21719,' dont stay here the youre better off going to the adjacent hotels for a better hotel stay and are more accommodating than the hilton. the mariott and hampton have been a better experience for myself and was just a little more money per night. paper thin walls that everyone can hear you and neighbors will complain when coming back from the night. you only get one personal warning and the second time they come up they will kick you out by force. we were literally in the hotel for -- minutes before we were told we were being kicked out. we were kicked out with excessive force by police after trying to negotiate with the manager who was stuck on kicking us out. we had - police officers escort people who were quiet by the time the officers came. not worth the cost for people enjoying the city or even for business trips since everyone can hear everything. ive already told our sales force to never book any nights here and instead we go to the marriott now.',not_happy
id21720,' walking distance if you dont want to wait for a van but it has a van also. verey nice amenities and a coiple of restaraunts but expensive. $-- burger. nice rooms and quiet.',happy
id21721,' we stay in sf twice a year usually. this was our first stay at the kensington. it is located two minutes from union square and near many large hotels. we did have wifi accessiblity in our room; the room was serviced and kept very clean; the front desk and concierge were very helpful and the linens and amenities were good. coffee tea and juice were available in the morning and tea and sherry were offered in the afternoon. the down side? we had a room on the -th floor (room -) that had a very low toilet and a very low sink!!! i have no idea why the plumbing was set so low....seemed very strange! the bed was also small but we were not able to change rooms as the hotel was full for the days we were there. i think if you ask for the upper floors you would be in much better shape. parking was $-- as stated with in-out privileges. i would stay here again without hesitation if i got a room with a king bed... when staying four nights we want to have a comfortable rest.',not_happy
id21722,' traveled to seattle to see friends stayed - nights in this hotel. every evening there was a wine tasting with a knowledgeable pourer-host. everything we requested from extra blankets a coffee maker and a rental car was taken care of immediately. the rooms were clean the beds comfy and the location central. would definitely stay there again.',happy
id21723,' we stayed here just one night in july ---- (me husband -- yr old) to catch a ball game at coors field while on our way to estes park. the location is perfect and the staff couldnt be nicer. you can walk about - blocks to --th street mall (filled with mostly chain food and some stores) but nice options nonetheless. we had been in the car for many hours so decided to browse and walk towards coors field but you can take a shuttle that will drop you at the end of the mall and that leaves you about - - - blocks from coors field. now on the flip side i wouldnt count on the shuttle to bring you back after a game - everyone else had the same idea and the waits to get on a shuttle were getting long so again we just walked back to the hotel. was not my first choice but it was do-able. the hotel itself is pretty new so the rooms are sharp and clean beds comfy etc. the only glitch was parking as i was told there was street parking nearby but they really push the valet parking for $-- and seemed to discourage you from street parking. we just went with that though it was rather steep. the value of the stay and the location more than made up for it. every staff member from the hotel that we came in contact with could not have been more pleasant. this includes valet staff front desk (no matter how many times we went thru the lobby they greeted us) and most of all the wait staff the next morning at breakfast. one in particular (sorry cant remember name) was a lady who was very engaging and even ventured to suggest sites tips etc for the area. much appreciated. the complimentary breakfast was the best we encountered on the trip - made to order waffles and omelets lots of fruit and many other choices. the staff kept filling our coffee mugs and encouraged us to eat up - dont go hungry! i really hated to leave because i knew it was going to be hard to match the experience for the money!',happy
id21724,' i imagine this hotel is pretty exclusively dedicated to the business traveler. we went over a weekend and found it rather dull - boring lobby seemed more like a basic office lobby than a hotel. the fact it was partially wrapped in plastic for some exterior work didnt help matters - we had a pretty decent suite on the --th floor with lovely views of ... scaffolding & white plastic. i was astounded that the hotel didnt mention that little fact when we made reservations! the room itself was equally cold and dull - the walls were bare except for one small piece of art-work . definitely not worth the four stars hilton assigns to this property! location was good if you want to visit the north end area. overall a disappointing stay however.',not_happy
id21725,' this is the comments that i left on the general mgrs contact page on the mengers site. i hope that it does some good considering that all i see below is an automatic response being made to reviews. i also wished i had mentioned that the shower head was not working right: my husband and i stayed at the menger the first weekend of august along with his brother booked - rooms in the oldest section. this was not our -st stay stayed there several years back with our daughter for a short vac. we love the menger hotel the nostalgia is awesome!!! we will stay there again in the future but was very unhappy w-the maid service not cleaning very well our bathrooms were not clean. flat sheet for the bottom sheet does not stay tucked in these roll up at night and is not comfortable please use fitted sheets. large stains on the carpet in the halls obvious things like paint on the wall paper border trim paint splashed on the bath tile furniture in the old rooms not being period to the room carpet that needs to be stretched back things that can be fixed up w-very little maintenance and make the appearance and feel be as grand as the menger hotel is! i would like to add that we were very pleased with the concierge service they are very polite and accommodating refreshing. thank you for offering this historic hotel for our stay while in san antonio and will look forward to our next more comfortable stay.',not_happy
id21726,' i was in seattle for company meetings. when im in seattle i usualy stay at marriotts or starwood hotels however for this trip we stayed at the hotel max to keep our lodging costs down. the hotel is an older remodeled hotel. the interior is very nice and the design and decor are modern and contemporary. being platinum with marriott and starwood i felt out of place at this hotel. im accustomed to a quick and friendly check-in a club lounge and a spacious room. however at this hotel the staff doesn’t even make an attempt to make your stay any better. i advise other business travelers to stick with your loyalty hotels. when i checked in the front desk staff was dry and not very friendly. i then proceeded to stay in one of the smallest rooms ive ever been in. fyi dont book a queen room. the room is barely big enough for the bed. there is hardly any room to walk around. since there is no sitting space youre forced to spend the day sitting in your bed. the bathroom and shower are extremely small and separate from each other. they converted a closet into a shower. the bed linens were old and uncomfortable. my biggest complaint about this room was the temperature. there was a window unit that wasnt regulated by temperature. when it was on it got really hot and stuffy; and if you turned it off it got really cold because the windows are poorly sealed. so there is no happy median for the temperature on my second night i asked to move to a king room. it was a little better. the room was a bit larger and more like a normal room. great hotel for younger budget minded folks but not for the picky business traveler. if you do stay here book a king.',not_happy
id21727,' although the hotel and location were excellent the dinner was not. for example: the consistency of the cheese in the onion soup was like a piece of rubber broth was weak and lacked seasoning. the caesar salad was prepared with iceberg lettuce (rather than romaine) and had very little dressing - i had to ask for more. after this beginning we declined to order additional courses. the wine we selected was very good. we were surprised by dinner quality because breakfast was quite good. afternoon tea service was very well done.',happy
id21728,' got to this hotel late at night after - hours of flying. they couldnt find my reservation. stood at the counter for a half hour while they tried to figure it out...i had the confirmation email on my phone and showed it to them but they were clueless. finally got up to my room and was stunned by what i saw. it was a -x-- closet with no bathroom. pay attention -- if you book a single here you get no bathroom!! who ever heard of a hotel room with no bathroom? my bed was basically a futon and there wasnt any room for anything else. i paid $----night for this?! i could have slept in my car. the community bathrooms they had were dirty and reeked and the hotel has god-awful music playing everywhere. after my first day my keycard to the room suddenly stopped working. i had to go down to the front desk and wait in line and then get them to issue me a new one. this place cost me more money than my return flight; i should have just slept on the street.',not_happy
id21729,' we stayed at this hyatt last week for one night. pros - close to midway airport friendly and helpful staff nice room with great view of chicago didnt have to pay for parking which was big considering --% of the hotels we checked out did charge quite a bit decent price. cons - although the room was really clean i was not all happy to see spots on the comforter. location - several miles south of where the action is but they do offer a complimentary shuttle (one way only) to get there. all in all fine for what we needed.',not_happy
id21730,' i stayed at this hotel with a friend. its very nice very close to the king street amtrak station which is a plus for me. the front desk staff were nice and very helpful. the bistro staff were ok and the food was good. we chose the breakfast included rate. the rooms were clean nice comfy beds. the wi-fi worked great and was able to upload videos to youtube. i would suggest this hotel to friends.',happy
id21731,' i stayed for a week at the renaissance. the trip was part business and part pleasure. the renaissance is centrally located near food and attractions and the metro is just a short walk away. the staff of the hotel were very friendly and the rooms were very clean. it was expensive but what isnt in the heart of the city at a high end hotel. one thing that would have been nice is if they had offered free internet - least they could do for the price. the president is lounge downstairs had good food good drink and a fun atmoshpere. the fitness center was also clean not crowded and had all the equipment you would want. i would definitely stay here again in the future.',happy
id21732,' worst hotel experience ever. there were crickets everywhere. they were inside of the walls and crawling out and jumping around continuously. tried to plug up some of the holes with toilet paper and it helped a little. could not sleep because you could hear them jumping around all night long and even had two jump on my face during the night. it would have been a lot cheaper to just go camping. we cancelled our second nights stay because the problem was so bad and stayed at the druiry inn and suites. we were told the cricket problem was everywhere throughout san antonio but did not see anything at the druiry neither did my in-laws at the crowne plaza. before you book ask about the cricket problem and if it still exists stay somewhere else. trust me.',not_happy
id21733,' i stayed in the smyth tribeca in april ---- the hotel itself is fantastic: very clean spacious and trendy! it is also in a great spot right beside ground zero and a short bus ride to times sq. the staff were what really stood out they were exceptional some of the best i have ever seen without being overpowering. ( a shout out to ella the concierge you were fab!) the management team of this hotel are obviously doing a great job. having stayed in various ny hotels in the past including the waldorf astoria if i was to return i would definetly book the smyth tribeca! thanks to all the staff keep doing what your doing! justine & family',happy
id21734,' the positive reviews of this inn are spot-on. we stayed here for the nyc marathon in ----. knowing that they had runners in their rooms the hotel opened their beautifully stocked breakfast kitchenette pre-dawn so that we could carbo load before our run. chelsea pines inn your thoughtfulness saved us! this is not a glitzy see-and-be-seen hotel. this is more like staying with family if they were super cool and meticulously cleaned your room every day. the hotel has soul and character. the rooms are comfortable adequately sized and bed-bug free! the location can’t be beat with access to the subway the highline and hip restaurants - bars - shopping. as the intersection of chelsea and the meatpacking district the location feels more like a walkable neighborhood vs the heart of the city. if you want a more quiet night ask for a room facing the garden or i would assume one of upper floor rooms. just be aware that if you stay here to run the marathon you are going to need help up and down the stairs afterwards! there are no lifts.',happy
id21735,' i stayed at the silversmith for four nights on a buisness trip with colleages. the rooms were confortable we didnt have any meals there (no breakfast included) but the rooms were spacious and clean and the staff were helpful and polite. the location was just the best - i had set aside time for shopping and on the block around the hotel were all the shops one could desire. across the road was the art museum and the incredible cloud gate - it was my first time in chicago and i went to millenium park every day - it is so beautiful and so close. the price was very reasonable for such a good location.',happy
id21736,' i was given one price on cheap hotels when i reserved it for --- then upon check in they tried charging me over --- i showed the non english speaking man and woman my printout so they still didnt honor my rate they charged me - dollars over what i was given online when i got home and checked my card they over charged me by -- dollars i called they said they would call back - hours later he tells me that they over charge in case i watched movies or made phone calls. i was like you knew when i checked out that i did not do that. so he says they will credit in - to - days i now have to wait and see. which is frustrating becuase makes me wonder now what will they do with my credit card info. very dishonest. i will never stay here again. its not as close to times square as they say its about - blocks and its not worth staying here. we were never thanked for check in or check out and never told about any hotel amenities. never were told about the buffet or fitness room they must think we are mind readers. the consegierge sent us the wrong way to the location we needed.',not_happy
id21737,' i thought w new york was a great hotel - i booked on expedia so got a great rate but it was much better value than other hotels i have stayed in in nyc for the same price. the room was clean and very well equipped with cd player dvd player internet access well stocked mini bar plus a fantastic hairdryer and ironing board and iron. the bed was so comfortable - well above average for any hotel i have been in. the bathroom was spotless and in good condition with extra towels robes and paper and the bliss toiletries were fantastic - im converted! the staff were fine - they did look you up and down especially the doormen but i was expecting it having read the reviews on this site. all were helpful if not smiling. the bliss spa staff were much the same. the lobby was buzzing and the whiskey bar was too - great cocktails. the location was very central - near -th ave and a subway station. i liked the fact that the hotel was very secure plus the housekeeping staff were polite and unobtrusive. im not sure if there are - w new york hotels operating in a parallel universe but i definitely stayed in the good one - look out for internet deals youll be getting a bargain. i would definitely stay here again.',happy
id21738,' we were moving our daughter -- into her new york apartment as she began a new career journey in new york. our - night stay at the waldorf was outstanding. such a beautiful hotel. the lobby the restaurant the bar....all exceptional. the staff was so courteous and personable. we will be back frequently to visit our daughter in the big apple!',happy
id21739,' i stayed here on business for - nights and my wife decided to fly for the weekend prior since we have never been to ny before. location the hotel is in a great location. the subways are close on --th st and --rd st. i walked everything and felt completely safe. my meetings during the week were at --rd and -th and only took about - minutes to walk. there are lots of restaurants around so try those instead of the hotel restaurant. we ended up spend $-- for two breakfasts which we just pancakes. checkin: we arrived here around -pm and our room was not ready. they took our phone number and said they would call if the room was ready before -pm. they have baggage service so we just left our bags with the bellman. they didnt call so we just headed back after -pm. they also have mini cupcakes at the front desk. rooms: the room was room ---- on the --th floor. it faced the opposite direction from the empire state building and all we could see was water towers. rooms are typical ny size. i think this room was bigger than most of the others because it was right behind the elevators. the room was very nice. do not open the fridge unless you want to get changed. just opening the fridge will put a charge on your bill of $-.--. elevators: when there are a lot of people you will wait. you also have to slide you room card in the elevator to get to your floor. they have - elevators. one is a service elavator that you cant use. there are two for hotel guests and a third which is for their rooftop bar. even though this elavator stops at all the floors they dedicated it for only lobby to rooftop bar access. business center they have two computer with a printer near the front desk. we used this to print our boarding passes and avoid checkin at the ticketing area at the airport. internet they charge $--.-- a day for internet. what a rip off. i bought it for the whole week. once the evening comes around it gets really slow since many guests are using their network. not much i can do about this. taxis: this part really bothers me. when we took a yellow cab from lga to this hotel it was $-- with tip. my wife left for the airport earlier in the week and the bellman said they could get her a taxi for $-- and not a penny more . she agreed and a black escalade picked her up. when she got the airport they added a $-.-- tax and wanted to add a --% credit card fee. she argued this as the bellman said credit cards are accepted. they also took an imprint of her card. with the tip it was $--. we were not . when i left for the airport they tried to get me a black car-suv. i told them no and they continued to presussure me. i just walked out to the street and hailed a yellow cab. i was talking to my cab driver and found out the bellman get commission off of everyone they get to go in one of the black cars. do not do it if they offer to get you a taxi. just go to the street and hail a yellow one yourselve and save yourself some money. restaurant recommendations wallys wood fired pizza on -th sunac foods on corned of -th and --th malibu diner on --rd. great for breakfast and cheap dallas bbq wrapido on --rd',happy
id21740,' just returned from an overnight stay at the four seasons washington d.c. i cant say enough good things about it. from the moment you arrive the service is impeccable. doormen greeting your car taking baggage to rooms front desk check-in and check-out room service gracious and careful housekeeping service in the restaurant. even the door greeter upon my leaving for a saturday night event welcomed me back from that event and remembered details id mentioned at my departure. so personable. the room was lovely. spacious elegantly decorated with comfortable beds. lighting is terrific with the ability to individually control lights for late night reading without disturbing anyone else. the bathroom is spacious and marble two sinks separate shower and deep soaking bathtub. we ate a fabulous breakfast at the restaurant seasons. egg white omelettes with crab meat and boursin cheese.. corned beef hash croquettes with poached eggs and mustard sauce.. sectioned grapefruit (takes all the hassle out of eating grapefruits - worth it!) delicious chocolate croissants.. everything was excellent! the location is the best.. walkable to numerous varieties of restaurants shops.. all set in historic georgetown. the four seasons will always be my first choice of hotels in d.c. great for families business romance.. or a quick overnight. the hotel wonderfully accommodates all.',happy
id21741,' we stayed here for - days whilst exploring the city. for the price we paid it is very good value for money. yes the rooms are small but if youre out all day how much space do you need? it is still got room for a desk - chairs and bedside tables. the bathroom was a nice size and the shower was quite powerful. there is a closet room- unfortunately nowhere to hang clothes but there is a chest of drawers. the staff are very friendly and helpful! i notice a few people have commented on the noise levels. this was not a problem for us and we dont come from a city. the only down side was the slow internet connection in our room. we would stay here again.',not_happy
id21742,' stayed here for a few nights its a great location for everything. just around the corner macys and bloomingdales. the room was a tad small but had everything you could want. the check in was swift and easy they required a credit card to keep on file. the beds were comfyspotlessly clean and the bed linen was stain free and changed once during the - nights we were there so were the towels. there was an ipod docking station and a small hospitality tray. there is free coffee in reception during the morning and wine during the evening. there is a free in room safe. room service is available by contacting the concierge who orders it from the restaurant next door. all in all a good place to stay to be in the middle of the action.',happy
id21743,' found it a great place to stop clean rooms meals ok the staff were friendly and helpful. the location is also very good. i would have no hesitation in stopping there again if visiting ny in the future.',happy
id21744,' just came back from a - night stay at the ritz carlton @ denver. hotel service is above and beyond. rooms are very comfortable and clean pretty much what you would expect from a - star hotel with reasonable prices. although the immediate vicinity of the hotel is good downtown denver generally is somewhat unpolished and dirty so ill try a hotel in the north side next time. $-- for overnight parking was a little steep but valet service was great. always ready to give bottles of water and advice on places to go.',happy
id21745,' hotel staff was very friendly upon registration and we were up in our room with the delicious cookies they offer at checkin within minutes. our room was very nice huge bathroom for a change. the bath tub was unusually big so i quickly set up a bubble bath to relax after being on my feet all day. wonderful. i love the evelyn and crabtree soaps-shampoo-cond that they offer so much that i am searching out a store to purchase some. i was so tired and my bed was so comfortable i barely was up to check out timely! nice. quiet. comfortable. a real winner in my book!',happy
id21746,' expected much better. -. brother had to sleep on floor despite requesting rollaway at - pm -. no poolside bar or snacks. -. carpet all over floor.. better to have laminate wood floor.. - no hot tub in a hilton. -. had to wait -- min for luggage cart.. ended up getting it myself. - no baby sitting services. - wrong persons luggage delivered to our room -. key did not work for my mom. - not enough staff for wedding party --. multiple disturbances delivering bedding at night. --. chicken tenders and fries ....my - yo toddler did not like nor me or my hubby... -- dollars. only positive... nice spanish speaking staff.. except i dont really speak spanish to summarize.. stay somewhere else.. great location but poor service.',not_happy
id21747,' after reading the latest reviews of the hotel i wondered if we visited the same hotel as mentioned in the reviews. we stayed four nights the middle of january to celebrate our --th wedding anniversary. the front desk staff were very friendly and helpful and upgraded us without knowing about our anniversary to a king size suite with two full baths. it was lovely and very large with a dining room table for six and wet bar. the hotel even sent us a bottle of wine as a complimentary gift soon after our arrival. the employees at the concierge desk were very helpful each time we approached one of them. we thoroughly enjoyed our fifth visit to the palmer house. also we found it was very easy to get around the city either by bus or train as stops were located near the hotel. we were able to take the train back to midway for $-.-- for both of us. it was a one minute walk to the train and then an easy half-hour ride to the airport with no change of train. we had paid $--.-- (with tip) for a cab ride from the airport on arrival at the hotel because we did not know about the train. we would highly recommend the palmer house to anyone staying in chicago.',happy
id21748,' i stayed at this hotel for - nights in feb this year. the checking area was nice and the service was prompt and efficient. the parking is very expensive and there are a few lots near by but the price difference is very minimal. there is street parking available across the freeway and is considerably cheaper for over night parking. the bar on the street level is nice and has decent food menu. i would avoid sitting near the windows because every time someone comes in you get a major draft hitting you. i would advise sitting in front of the bar or to the right of it to be sheltered. the rooms are very nice and the beds are comfortable. the only issue i had was that the bathrooms had no extractor (air vent) so if you take a hot shower the mirror gets totally fogged up. nothing major but just something that would have been nice to have. you can walk to the water front if youd like great workout coming back since it is all up hill. i would recommend this hotel for anyone looking to be near downtown yet have the east of easy on and off the freeway.',happy
id21749,' stayed here overnight on a trip to arkansas. very friendly staff. clean room. good temperature. very good breakfast - waffles cereal ham eggs sausage juice etc. a good value for my money too.',happy
id21750,' due to the hurricane we were stuck in the room for more hours that we had expected to be the internet service was very inconsistent make the time significantly more difficult. i also would have liked to have been made aware that the room had no window when i made the reservation. it was very difficult to get the temperature down to a comfortable level.',not_happy
id21751,' i only stayed for one night for a short business trip. i have stayed at many other hotels in sd including the marriott marquis down the street. while that hotel is nice i enjoyed the more intimate feel of the marriott gaslamp. my room was very well appointed and modern. the staff were very helpful and firendly. and then there is the location. the hotel sits right at the edge of the gaslamp and within a block of petco stadium and the convention center. within a few blocks there are dozens and dozens of restaurants and bars. next time i am in san diego on business or with family i will definitely stay here.',happy
id21752,' i thoroughly enjoyed my recent stay at brookshire suites. all the staff were very friendly and helpful. the staff appeared to genuinely care about each guest and all my requests were accommodated. thanks to ian we had the perfect room with a view of the harbor. david was friendly enthusiastic and had great recommendations for restaurants etc. mary checked us in and out. she was friendly and effecient. i would stay here again without hesitation. the only minor problem was that the television remotes did not operate properly. we had a wonderful time in baltimore. thank you staff of brookshire suites.',happy
id21753,' it was the first time stay for me at this hotel and i found this hotel fairly comfortable and value for the money although it has some unique layout of room as my room is equipped with a window of living room facing to the public corridor. some people may be annoyd. staff are friendly and efficient. bath room is just standard but electric dryer did not work and bath tub better to be deeper. desk and other furnitures were reasonablly good.',happy
id21754,' this was a beautiful hotel that was very decorated for christmas. our room on the top floor was very spacious and nicely decorated. the staff was very helpful. breakfast was your normal hotel breakfast. only downfall was that it wasnt real close walking distance to much and a lot of taxi drivers dont know the exact location so make sure you know the address.',happy
id21755,' the rooms are good. the restaurants convenient and reasonably priced. and it is within walking distance of the terminals: so if the shuttles (not run by the hotel itself) are too full to stop for you (as happened to me) you can walk.',happy
id21756,' did a name your own price on priceline and asked for a - star hotel.. got hojo.. was originally very upset as it is a - star hotel. after our - night stay i must say it was a great overall experience for the value price and location. it is a motel not a hotel so you must remember that. but the room was clean and newly remodeled with nice furniture and detail. there was free breakfast not the best but free! the location is close to old town and seaworld.. would definitely stay at again',happy
id21757,' the hotel is very nice. anthem however is very far from the city. it is a -- minute drive into phoenix and at least a -- minute drive to scottsdale - and that is without traffic! if you need to or want to be in the city this is not the best location. if you are going north to sedona or grand canyon it makes sense to stay here.',not_happy
id21758,' i love the fact that the service is always the same. the older gentleman in the restaurant provided exceptional customer service as did the bellhop that. looks like a young brendan fraser. the check in man probably in his late -- is did what he had to do and no more i felt like i was a nuisance. he was just not very forth coming when i was asking for advice. the older gentleman on the morning of the -th was lovely and i wish he had been in i checked in on my birthday on the -th. ill stay there again due to proximity shuttles and breakfast being included the beds are also very comfortable. ill wait for a response prior to posting this to tripadvisor.',not_happy
id21759,' it was late. we were tired. i was given a an aarp discount of $-.-- on a room with two double beds. instead of going directly to the room we got something to eat and then got to our room. the hall carpet leading to the rooms was filthy. in our room we found there was no remote control but went to bed. the next morning i went to make coffee and there was coffee but no coffee pot. after i was dressed i went to the breakfast room and said something to the clerk. his comment was good. i love to have something to get after housekeeping about. when i returned to the room my friend commented were out of toilet paper. when i went for my next cup of coffee i told the manager who was sitting in the dining room doing paper work about the problems and asked for a reduction. we were given an additional $-.-- off. and the clerk mentioned on our way out that housekeeping hadnt been in the day before. this place was disgusting.',not_happy
id21760,' my husband & i went to chicago for lollapalooza from july -- to august - ----. location was key we wanted to be walking distance to most attractions. the hotel was maybe a -- min walk to grant park -- min to millennium park. we took a taxi to navy pier & shedd aquarium it was only $- each. there is a dunkin donuts kfc pizzahut subway... all at the corner of the hotel very convenient. when we checked in went up to our room the key did not work we kept trying & then a guy opened the door! we made our reservation (for a single double bed room) - months in advance so were we really annoyed thinking they had double booked the room... but they upgraded us to a king bed room at no additional charge. the bed was comfortable but the room & bathroom were so small. the water pressure was weak & no hot water a few times. the hotel was very old not the nicest hotel ive stayed at but we knew that going in... we found the photos posted here helpful & similar to our room. overall this hotel is very expensive for what you get ($----night for a double bed room & $---day to park our small suv) but the location was great. stay here if close location to parks & shopping is what youre after!',not_happy
id21761,' as we were staying for - nights we couldnt afford to stay in one of the top hotels but as a young (ish) couple we didnt want anywhere too posh anyway as we thought it might be frowned upon if you come in at -am after having a few beers! if youre looking for something that is clean comfortable and in a great location without being too flashy then i would strongly recommend this hotel. it is in a great location close to times square but not in the middle of all the hustle and bustle. the bed was extremely comfortable and the room was quite spacious with lot is of amenities i.e. microwave dishwasher kitchen sink etc and the hotel has free wi-fi (but the signal was weak). we were on the --th floor (out of --) and we had a fantastic view of the empire state building',happy
id21762,' just returned from a great stay at the affinia manhatton great location right opposite penn station and madison square gardens concert venue so transport throughout the city is fab check in was quick very friendly and we were given what we asked for if you want a view of the city expect noise take earplugs because it would be a shame to ask for a quiet room as you will be put at the back nothing nicer than sitting in a chair last thing at night and looking out over the ny scene wonderfull ask for a high floor corner refurbished room then you will have a duel oulook over - sides the room was spacious and newly decorated the bathroom unfortunatley was not but useable for a short stay a beaufull ---- is building was very with our stay would recommend and would stay there again',happy
id21763,' we visited ny for the first time and stayed at westin for - days. very professional service great housekeeping clean rooms luxurious towels and bedlinen. comfy beds and soft pillows. also just around the corner from times square great location. loved it all. the only negative thing would be that they charge for internet connection $-- per day. but all in this will be our first preference for future visits.',happy
id21764,' this hotel was pre-booked for me so i didnt have a choice. the hotel is fine though a bit too impersonal. it is a large hotel. rooms are great but you have to wait an age for the lifts if the hotel is busy. parking is fine and the self parking entrance is on the opposite side to the main entrance. $- cheaper if you dont valet park. the only thing that did annoy me was the charge for in room wi-fi. if the marriott and other hotel chains can offer it for free then why not the sheraton.',not_happy
id21765,' i chose this hotel because of its proximity to the signature theatre down the street. i had a great rate for the - nights i was there. the front desk although not exuberant had helpful staff who gave me directions to restaurants and transportation spots. the room was clean if small but had everything i needed except a coffeemaker a must when i travel. had a fridge and microwave fridge used gratefully not so the microwave but handy to have anyway. the elevators were iffy making them an adventure to ride. need updating! pool was large which would be nice in summer. there is no restaurant in the hotel but the deli next door had great breakfast and lunches closed rather early. my ham and cheese omelet with fried potatoes and toast cost a mere $-.--. they have anything you could possibly want to drink plus fruit bowls pastries and other snacks. the room was hot as others have said but i turned off the heat button and it cooled although it took the whole day. short walk to times square smaller theatres and eateries. port authority was about - or - blocks to catch subway buses etc... i would recommend this hotel but if you can afford it get the king room.',happy
id21766,' there is much to say about this hotel. we were looking for affordable accomodations close to my daughter who lives in the savin hills area. well for boston $----night seems to be affordable. that would be quite the luxury hotel in columbus ohio but ok. the hotel was nothing more than average. we were promised a ride from the airport to the hotel and the shuttle arrived at the hotel within -- minutes of making the phone call. the driver was very nice and shared lots of information with us. the hotel also promised shuttle service to and from the jfk train stop and they were always on time.(dont tip them more on that later!) so this service in itself made the stay worth it. however they advertise that this is a free service. if you read the fineprint when you check in you are actually paying over $--day for this free service. it is definately worth it we used it many times but dont tell me it is free and then charge me for it. i started tipping the drivers but decided id be broke if i did that everytime we were picked up and dropped off. i did however tip the driver that transported us to and from the airport. the shuttle service was very dependable and one of the best things about this hotel. as far as the hotel itself it is old and i agree with other reviews that this was probably a hotel with outdoor entrances to the hotel rooms and they have enclosed it. that being said request a room on the interior. we were on the outside with only a narrow hallway and a thin windowed wall seperating us from the parking lot right by the door that goes to the lot. lots of door banging in the early hours (train workers and bus drivers stay at the hotel and they must get an early start.) each room has an air conditioner that is built into the wall. the good news was it was noisy enough to drown out the outside noise including an ac three doors down that rattled all night long! i did discover (on our last night) that the ac is motion activated! when we entered our room after a day of exploring the city the temperature would be --. we turned it down and it stayed down until we went to bed. when there was no movement in the room the temp crept back up to --. every time i would start to get up to turn down the temp the ac would start. weird. i finally figured out that i could just raise my arm and activate it. stupid weird! housekeeping did a good job of cleaning the room everyday. the hotel has a small pool. we did not use it but looked at it. it looked clean and several people used it. there was a lifeguard on duty. im not sure the guard was always awake but there was a body in the chair. the free breakfast was average with make-it-yourself waffles cold cereal eggs pasteries fruit yogert coffee juice etc. the space was small and often crowded. but then again some people used the space to read books maps or entertain their children. there is a bowling alley right next door with snack type food (pizza nachos etc.) and they make their own beer! the bowling is expensive however everyone gets a free pair of boston bowl socks! the restaurant next to the hotel was also very nice. all in all i thought the hotel was expensive for being an older hotel but boston hotels seem to be pretty expensive. the transportation offered was excellent. the room was clean which means a lot! my suggestion would be to compare this hotel to the comfort inn which is probably owned by ramada (they shared the shuttle) and right down the street (within walking distance). it looked a little nicer at least from the outside with interior entrances and a restaurant onsite.',not_happy
id21767,' stayed here - nights. room was clean ac worked very well and didnt experience any mexican om pah pah music as our bigoted poster previously ranted about. shuttle took us where we needed to go and all staff was friendly and helpful.',happy
id21768,' my first time staying at a holiday inn and this was a pleasant surprise. the rooms were clean and kept up by housekeeping for the entire stay (and we had a large group over - connecting rooms). the bar downstairs was not too pricey but still nice. the views are great. we walked to all of the locations we wanted to go around chicago from the hotel. cabs were right outside for the few times we did need a cab. free internet. food delivery options for late night ordering. the bathrooms do not have ventilation-fan so it did get steamed up easy.',happy
id21769,' we stayed at the drake over memorial day ----. you cant beat the location! our room was spacious and clean and also had a mini fridge. bathrooms were just ok and could be updated. no free internet. we did the bed and breakfast package and were very disappointed in the quality of the drake bros. breakfast. nothing tasted very good.',not_happy
id21770,' stayed for a business event. rooms were extraordinarily large and superbly appointed. bathroom was area was huge with an in-bathroom tv and completely separate vanity area. closets were also huge! they treat you like a valued guest complimentary champagne-orange juice accompanied by cookies and chocolate dipped strawberries in the afternoon served in their beautiful lobby area. the hotel is right on rittenhouse square which gives you some greenery calmness and fresh air while in the city. lots of restaurants within walking distance. in house dining was expensive--breakfast cost about $---person. they have a branch of smith and wollensky is steak house within the hotel and another great steakhouse across the street. this is a first-class hotel and they treat you well!',happy
id21771,' i was booked for a reservation at the club quarters world trade center on -------- for one night. unfortunately delta cancelled my flight to nyc and rebooked me for the morning of ---- meaning i would be making a day trip and would have no need for the room. i called club quarters and spoke to a very nice reservation agent but she flatly refused to waive the cancellation penalty. i understand the reason for having such a policy in place but considering the circumstances (i.e. that i booked the reservation at --:-- am edt on --- and cancelled it at -:-- pm edt i.e. - and a half hours later) i find this policy to be unduly inflexible. i am posting this here as a cautionary tale to other potential travelers.',not_happy
id21772,' from the check in clerks to cooks to housecleaners this place rates the best of the best. carrsandra the best morning chef cook our morning breakfast for a week; we felt so spolied by her wonderful cooking and friendly attitude no matter how busy she was she had her special morning smile on while serving us. our favorite desk clerk listened to us and offered directions to where we were going to quilt shops (quilt quarter & quilt plus) yarn shops at zionville and other sttichery & crafts. and to different eating places in the area. we look forward to a return trip as soon as we can. it was the best of the best in the usa.',happy
id21773,' the grand hyatt seattle is a rare first class hotel that doesnt act like it. what i mean is that the hotel itself is first class; beautifully appointed in an excellent location. but unlike most properties of this level the grand hyatt has a truly down to earth friendly staff that puts guests of all stripes at ease. the hotel is located in a major commerical district on the same block as a cheesecake factory and within a few blocks of major department stores and restaurants. pike is place is about a -- minute walk and visible at the end of the street. you could not pick a more perfect location for seattle. the hotel lobby is fairly intimate but done in a very chic style. its a hushed sort of atmosphere with a ruth is chris steakhouse on the left and a full-service starbucks (not just a kiosk) to the right. per my request my room was a corner suite overlooking the harbor and the space needle. the view was absolutely stunning on both ends. the room itself was roomy enough split into two parts--a sitting area and a bedroom area. the bathroom was very large with a separate glass shower. the set up was good because it allowed you to keep the bedroom area uncluttered. the shades do indeed close electronically. the bed itself was comfortable on the plush side. the hotel was quiet save for some street noise even on a high floor. it was not disruptive. interior insulation appeared to be good--we never heard our neighbors. if i have a complaint about the room decor its only that a few pieces of furniture looked a little worn--out of place in that setting. also i was a bit surprised that the televisions were the old fashioned kind rather than flat screen. that is hardly a complaint just an observation that similiar properities have upgraded. overall the room was stylish and inviting. i am not a fan of valet parking and i typically feel a bit out of place dealing with hotel staff at better hotels. the grand hyatt was an atypical experience for me. everyone right down to the valet staff went out of their way to be friendly and helpful. this is the kind of place that within a day or staying there every staff member you encounter greets you by name. the valet car service was prompt and efficient and nobody was trolling for tips (though in this case i didnt mind giving them they were earned). the advice was good and unpretentious. be advised that this hotel sometimes is the home for major sports teams. during my stay the boston red sox were there which was a major attraction for me and my wife. that meant there were some autograph seekers and the like outside the hotel but the hotel had security to make sure that only registered guests were inside the lobby and interacting with the players. overall the grand hyatt seattle is an excellent hotel that i highly recommend. i would have a hard time returning to seattle and not staying there simply because the standard has been set so high that im certain there is nowhere else that can match it. i should add that the rate i paid was extremely reasonable given the quality of the hotel.',happy
id21774,' the hotel is situated about - min walk away from the nearest subway station rector street. the rooms are fitted with flat screen tv is and the lobby has a starbucks outlet and a bar restaurant there are lots of places to eat all around the place the hotel staff is cheerful. although if you are looking for a taxi it might be a difficult place to be in it took us about -- min at around -pm on a weekend to get a cab partly because the taxi queue was long and because other people hogged the taxis coming toward the hotel before they could reach us. you have to pay for wi-fi to be used in rooms but the lobby has free wi-fi which i found a bit inconvenient but i guess its so with all hotels in the us. the best point for me personally was a large bathroom with a separate dressing space equipped with a large mirror and shelf for laying out make-up and toiletries. overalll a good experience although not the best. would consider the place again if i happen to visit new york a second time.',happy
id21775,' beware this hotel is under construction and also has construction going on around it. be prepared to hear loud construction noises.as early as -:-- am. when i say loud i mean that even the soundest sleepers will have trouble. when i complained i was told by the hotel management that i was on the quiet side and there was nothing they could do about the problem since it involved union work rules on a project that was not in their control. bottom line this is a nice hotel but stay away until the construction is done.',not_happy
id21776,' new york hotels are notorious for shabbyness bed-bugs unfriendly staff rip-off pricing - you name it. i had read a lot of tripadvisor reviews about the hotel and expected it to be a pretty safe bet. we were staying - nights and with family of - wanting to share a room or connected rooms went for a junior suite. knew upon reservation that it would be on the --th floor with a guaranteed view towards the empire state building. the view alone was spectacular. the suite was just as expected double queen beds in a separate room (with flat tv) and large closet fitting in an open suitcase and still room for other bags) and a small living room with own tv sink coffee maker small desk and fridge (roomy for own beverages plus complimentary softdrinks and water). location is really ideal. penn station serves uptown-downtown subways port authority bus station just a few blocks up (bus to jersey gardens outlet mall!) and all mid-town attractions a walk away. complimentary breakfast (nothing fancy but juices coffee&tea cereals bagels yoghurts etc. on --th floor lounge (one floor below us). there are a lot of elevators which is good since this is a huge hotel and for us there was - elevators serving only floors ----- never a long wait. the bathroom was a little snug and not in perfect condition but just good enough. service was occasionally really friendly at times a little dull luggage storage was a rip-off (-$ per piece) cleaning ladies were very friendly and flexible on cleaning times. not sure of the official rating but id say nyh is -- stars. reportedly the hotel has undergone a lot of renovation but this was not visible on our floor at least. the kids loved it anyway and of the --- hotels we stayed at during -- weeks in the states nyh ranked #- and kids are pretty demanding guests :-)',happy
id21777,' my husband and i live in houston and decided to take a little mini vacation to san antonio i love sea world and will never be to old to visit it... anyways we stayed at this hotel and it was very clean hotel staff were very friendly and accomidating. my husband wound up really sick on our last night so we went to the er...',happy
id21778,' we booked a two room suite with a terrace view. unfortunately we were placed in a suite with a terrace with no view (rooftops and pigeons). the manager was able to switch us to the suite (as booked) with the terrace view of the river. it was quite lovely but through that process we became aware that the suites are not all the same. the two room suites start on the fifth floor so the view is from a high vantage point. we were there at a busy time of year with lots of groups coming and going in the hotel. however we never experienced a noise problem due to the groups. we liked having the coin laundry facility available to us since we stayed for eight days. we liked being at the quiet end of the riverwalk. housekeeping was excellent and we liked the value of the drury inn and suites. they have plans to renovate another building on the riverwalk in san antonio. we would stay at this location again.',happy
id21779,' we had a lovely time at this hotel. accesss to pools and health club is wonderful and the restaurant is outstanding. great risotto! rooms are quite traditional comfortable bathrooms small and could use the update but overall this is a great option for a comfortable stay in this area. i loved the view of the forest from our windows really special.',happy
id21780,' the talbott hotel was well worth the money and i wish i could have stayed longer. the location is wonderful. everything is in walking distance. the staff was very personable and their recommendations were great. the rooms are very spacious and well appointed. youre not going to get a view but that is expected from a hotel located on a side street in a large city. would stay again when in chicago.',happy
id21781,' i returned a few days ago from boston and was most pleased with my stay at the westin copley place. while other reviews accurately point out the awesome location the promiximity to wonderful restaurants the commons and freedom trail i really think it was the helpful and attentive staff that makes this property a fine choice when visiting boston. dropping off luggage at the bellhop station can take time but leonidas handled four or five bags for conference attendees with remarkable speed. it was either wayne or duane at the entrance downstairs that gave me great walking directions early one morning for finding the freedom trail for a nice stroll before my business day began. for such a large hotel there were several personal touches that impressed me. the heavenly bed works as advertised. my room and amenities were excellent. i would have actually sacrificed a couple square feet to have had a larger bathroom however. the rate for a large city hotel was reasonable so if i was westin i would simply upgrade the lighting in the bathroom or wrapped the mirror around the corner somewhat to brighten things up? a minor point. this is a terrific property and a solid choice for either a business or leisure traveler visiting beantown!',happy
id21782,' we stayed weekend of june -th and up till now it is a great room small but very practical had a small issue with a-c (my fault) but when reported the service engineer was quick and very nice he fixed problem he even refused a tip! staff are polite and give good service. only problem if it is one is when we take a shower lots of water goes on the floor shower door is not sealed properly also it is kind of noisy in hallway with other doors banging here and there besides this very good experience will come back for sure',happy
id21783,' good stay. asked for an upgrade and got the deluxe room. still pretty small but no complaints. can hear everything in the hallway but expected from a ny hotel. front staff were alright not overly accomodating but not rude like some people have said.',happy
id21784,' i walked into reception and it was relaxing low lighting and was nice i got there a little bit early and asked is it possible to check in early the receptionist which was ellen was fantastic i have never been to a hotel and the receptionist was so well presented great attitude towards her work excellent people skills and was actually down to earth. everything was explained when i checked in by ellen and i dont think there was anything which she didnt answer i had no problems with my stay. the hotel is in one of the best locations in new york times square is down the road and central park is too for a nice walk on a sunny day also they is a wine cellar over the road so if your like me its a treat. also the rooms are really nice and convenient i have read other reviews on this hotel and i think they must be very boring people with the comments made. great hotel for couples family business solo. dont look at bad reviews because its a very nice hotel look at the good ones. and price is excellent for its location. john williams united kingdom liverpool',happy
id21785,' i recently stayed at the westin for two nights during a business trip. the hotel is a bit dated - feels very ----ish. could use a refresh and update particularly the bathrooms. that said overall the rooms are reasonably nice. and i found the service to be surprisingly good. the staff is well trained and responded to a high standard to all my requests. note that the area has a lot of street people. in other words (to be frank and politically incorrect) there are a lot of smelly degenerate apes stalking the area. on the flip side the location is very central and convenient particularly with bart. so if you want convenience and dont mind apes (who to be fair never bothered me beyond assaulting my senses) then the location is great. one ding: they make you pay for internet. hello westin - this is the --st century. please get with the program and make the net free. all in all a utilitarian place with excellent service in a good location as long as you dont mind the bums and the silly policy with regard to internet access.',not_happy
id21786,' the staff at baymont are very friendly. steve can help with entertainment ideas if needed and knows the area very well. the woman working in the morning-afternoon is outstanding. she is very helpful and insures that everything is to your satisfation. the area has easy access to the airport (dallas and love field). a lot freeways-roads to get to dallas or fort worth which allows a quick commute almost any destination.',happy
id21787,' i stayed here for - nights during the ---- agu conference. this hotel is large yet immaculate. pros: -.) front desk staff was very accommodating and professional. check-in took under - minutes. -.) rooms was very well-appointed and very clean. smelled very fresh. -.) i loved the walk-in glass showers. -.) it was hard getting out of bed every morning as the the beds are so very comfortable. i really need to purchase one of these beds for my master bedroom. -.) room was cleaned every day and was spotless. -.) hotels was very quiet at night despite it being so large and in the center of downtown san francisco. -.) concierge was very informative and always had a taxicab ready to take me to my meetings. -.) the hotel restaurant urban tavern was a great dinner venue with great food at okay prices (notice i said dinner breakfast was another issue see -.) in the cons section below). -.) check-out was fast and efficient. they also broke down in separate receipts my room expenses (rate taxes) from my personal expenses (food gift shop). --.) i came here during the holiday season and the entire hotel was decorated very elegantly. cons: -.) the breakfast at the urban tavern in the hotel was way overprices. the breakfast buffet was $--.-- and if you didnt want the buffet a --egg omelette will set you back $--.--. those are some royal chickens!!! -.) the lobby starbucks is overpriced as well. expect to pay at least $-.-- more per item for anything on the menu you would typically get somewhere else. all-in-all i really loved this hotel. it was clean comfortable and relaxing during a very hectic conference.',happy
id21788,' i recently stayed at the bentley with a newborn baby while my mother was having open heart surgery at ny presbyterian hospital. it was a stressful - weeks but staying at the bentley made things a whole lot better :) the hotel is clean the decor is uplifting and the staff is super friendly. the location was perfect it was close to the hospital and overlooks the east river. my room had an awesome view of the river and the queensboro bridge! it was also nice to be able walk along the river when we had some free time. we had an issue with our ac not working properly and it was fixed and replaced in -- minutes!!! it was ice cold for the remainder of our stay. philip the manager was extremely friendly accommodating and professional. he really went out of his way for us when i needed extra days in a pinch. i would definitely stay here again and recommend it to friends or anyone who needs a place to stay on the ues. the rooftop restaurant was closed for renovations during my stay but i am dying to plan another trip back to see it since im sure it will be fabulous!',happy
id21789,' we stayed at the harbor court whilst in san francisco and couldnt reccomend it highly enough. good location near the waterfront and a beautiful view (worth paying extra for the rooms with a view) very peaceful nicely furnished rooms - very elegant just a lovely place to relax in at the end of a long day is - evening is sightseeing. the staff were excellent too - i had a medical scare and had to visit the emergency room while there - staff put me in touch with a doctor booked a car to take me to the hospital (on the hotel) and also assured me i woudnt occur further parking charges (i was due to check out that day) to leave my car in their garage. really great to have that level of service in a rather distressing situation. gets a big thumbs up from me.',happy
id21790,' this is the first time that i have have a great experience at this hotel. great service and all the staff was so friendly and always with a smile! the room was exceptionally clean and the bed very comfortable. something that i really loved was the fact that you can bring your dog and the hotel will provide your pet with a doggy bed - bowls for water and food with a mat i just loved it!!!!! i will rated with aaa+++ highly recommended!!!!!!!',happy
id21791,' stayed at the cosmopolitan for - nights and it was great. although not the largest rooms the place is immaculate with my room serviced well every day. very quiet. cool neighborhood -- the racoon bar is a perfect dive bar around the corner. had a blast. subway and starbucks at your door. elevator was slow at times but no big deal. blessed air conditioning was ---% in -- degree weather -- this could not not be overstated while i was there -- you had control of the thing to chill your room down to whatever you wanted and i kept it at a nice -- degrees. slight odor to room but this was a new york kind of thing i think -- cant complain.',happy
id21792,' we have recently stayed at the library for six nights and would highly recommend it. the room we stayed in (---) was perfectly presented with ample space for the two of us and our three suitcases. the bathroom was larger than expected and spotlessly clean. the maid and turning down service were excellent especially as they managed to turn our chaotic state of room back to its original pristine condition each day. the communal area on the -nd floor is a perfect place to relax grab a coffee muffin etc. mid running around manhatten and the wine - cheese evenings each night are a great start to an evening on the town. breakfast was very good with all that you would expect from a basic continental buffet. all the staff were very helpful without being intrusive and provided good advice on excursions - restaurants etc. overall there is not anything significant to fault about this place and we will definitely stay here again when we come back to nyc.',happy
id21793,' the hotel is excellent in every way. the staff is very professional and the hotel is in very good condition. the best part of this hotel is that it sits next to about -- rest. and - or five bars. all with in walking distance.',happy
id21794,' we stayed for - nights in september ----. the inn was the perfect place from which to explore seattle but otherwise average on every level. the inn looks pretty old and dated and the reception and rooms were dark and dingy. i personally did not like the dark brown and orange walls and carpet and was kept awake by the low resounding hum of the air conditioning units all night. the bathroom wasnt particularly clean with an attractive dirty splatter up the wall by the side of the toilet. the bed was ancient noisy and made me itch so badly that i had to take an anti-allergy pill every night! take away the pleather sofas and the tens of pillows on the bed and youre left with a fairly average room in an average hotel.',not_happy
id21795,' i really enjoyed my stay at the eastgate tower. the staff -- both front desk and housekeeping -- is incredible. i had my pets there and joyce from housekeeping was incredibly friendly to them and also to us. donna helped me solve some room problems quickly and peter even helped us find a missing item after we had checked out! the hotel location is quite good. it is a short walk to grand central and from there you can get anywhere. there is also some very good food within walking distance. the hotel rooms are nice but could be updated. the tv in the room was an older crt and the network connectivity was unbelievably slow (though i heard they are soon putting in a t- where the slow speed will be a thing of the past). two really nice features: they allow pets and there is a nice kitchenette in the room.',happy
id21796,' we checked in at -pm our room luxury riverwalk view was not even ready it had not been cleaned from the previous nights guest at -pm!!! we complained and got moved from the --th floor (view of the grotty roof opposite) to the -th (closer view of the grotty roof) which had been cleaned ha it was dusty badly needed repainting and had a handle missing from the door! to add insult to injury they charged $--- dollers took a $--- doller holding fee on top for paying with a mastercard which we still have not had back. hmmm in the uk we call that fraud. awful avoid at all costs',not_happy
id21797,' my wife and i stayed here for five nights in early february. the room was very small but comfortable. bathroom was tiny but very clean and was kept that way by the housekeeping staff. they did an excellent job each day. we booked directly with the hotel and took advantage of an attractive rate that included a full american breakfast buffet every morning. this was quite nice and well prepared even though by the fifth morning the menu was getting a bit stale. the location is very convenient to time square and many restaurants in the area are attractive compliments to the hotel. bell and door staffs were very accomodating and concierge services were avaialble if needed. we would stay here again but if i had to do it over i would certainly ask if they had a bit larger room. not the best but all in all a pleasent stay.',happy
id21798,' stayed here and went to the packet game. could not have been more pleased. rooms were nice and clean. food was good. free breakfast was great. the staff is friendly and helpful',happy
id21799,' ok ill start with pluses great location just beside times sq. free wifi in cafe across the road near train and bus station if ilke us you want to go to jersey gardens-other discount places outside city. we used this as a base and just wandered up to central park walking distance to macys and almost everywhere. great buzz around the area. bars-restaurants are touristy nearby. hotel is fairly run down. hot water was non existent for - days. bed linen was worn. not a place to bring your girlfriend. shed be horrified! cheap and cheerful and means you can spend your money on clothes theatre and food!',not_happy
id21800,' probably the best hotel ive experienced in austin to-date. very clean spacious and quiet. some decent restaurants in the area although mostly chains.',happy
id21801,' absolutely great hotel. i would definitely stay there again next time i visit nyc. great location. one small thing is i was we stayed on the side where the m&ms store was and the flashing lights from the signs were right into our window. the blinds did not help out very much since the light would flash out of the sides. they should make the blinds come around so they touch the wall. but other than that great modern hotel. definitely plan on staying there again.',happy
id21802,' the room itself was ok but the walls are very thin and you can clearly hear people above and next to you. we were awakened at -:--a by some very loud young kids above us. the door lock from the outside on our room was very unsecure but it had a deadbolt we could use when inside the room so that was ok. only one of us got a shower -- hot water was non existent after the first shower and it is no wonder they run out of hot water because the water pressure is extremely high. i would not recommend anyone stay here.',not_happy
id21803,' hotel staff was great but i didnt appreciate having my room given to another and ending up with a smoking room. first come first serve is my slogan and that doesnt mean arrival time but booking time. aside from that the staff offered to change the following day but not good enough.',not_happy
id21804,' my room was very nice quiet and the bed was comfortable. exactly what you expect from marriott.',happy
id21805,' i think im a pretty easy going traveler. but when i stayed here for work for - nights in july my experience was sort of terrible. after returning from the gym in the morning after my first night is stay i found that my shower was broken. it only poured out scalding water. so as not to be late for the conference i was attending i didnt waste time asking why the housekeeping staff hadnt fixed the problem or notified someone before i checked in. nope instead i called the front desk and asked for someone to fix the problem and let me know by phone when it had been fixed. crisis resolved right? nope. i did get a message saying that the problem was fixed in the afternoon. yay. right? nope. around -- pm i went to shower before bed and you guessed it the shower was still broken. this is the point that i called the front desk and asked to be moved. while i was moved no one offered to help and i was stuck hauling all my stuff to another room. no one offered any compensation for the trouble and no one apologized for the fact that this pretty significant issue had not been resolved. i tried following up the next day to ask for some sort of observation of this poor customer service and i had a really hard time reaching anyone. im a pretty reasonable person and ive never once complained about a hotel experience so the fact that i went to this step really says a lot about how bad the overall experience was. in addition to my experience several of my colleagues staying at the hotel had some poor interactions with staff especially at the hotel is restaurant regarding the quality of the food. based on these experiences i really wouldnt recommend a trip to stay here.',not_happy
id21806,' this was our second stay at the hampton inn at beale st. we loved it so much in ---- that we rearranged this years vacation to include two days at this property. the location is the absolute best! their rates are terrific rooms and baths are clean and modern. their site photos are accurate. no surprises. the parking is reasonable at $--.-- per night. the free bfast is great. the lobby is beautiful and their service was consisently helpful and prompt; especially with directions around the city. none of the poor attitudes that we have experienced in other larger cities.the rooftop swimming pool is nice clean and has a beautiful view of the city. no shortage of towels. the gym was small but we were there to suck down as many racks of ribs as possible and working out was not our priority. there is a city park direclty across the street with free concerts on most weekends. our rooms faced the park and the music played till very late at night which we did not mind. the blues are everywhere and we couldnt get enough of it. the property does warn that this is not a place for a good night of sleep. beale st and the best music on the planet are within a - minute walk of the front door. i especially appreciated the hotel is security after dark. weve eaten at several different famous bbq places in the area on and off beale our family is favorite is blues city cafe. bbq preference is certainly based on opinion of: wet dry combination smoke etc. we recommend many but dont miss blues city cafe (and pass on an award winning place called pig is it is across the st and not clean! and had the nerve to serve frozensoggy corn on the cob!!). even if youre not a huge elvis fan (like me) graceland is a must. sun studios is a thrill. the history of rock n roll is presented like nowhere else. there are also several movie theaters nearby to visit during the day till sundown when the beale st strip comes alive. if youre lucky enough to visit on a wednesday night you will find hundreds of bikers lined up along the strip always respectful never a problem. they definitely add to the excitement of beale. police presence is everywhere. we never felt threatened or in harms way. be careful when walking more than a few blocks away though. the city does have it is problem of homeless as does most of our country is larger cities. sad but true. overall we would recommend hampton inn at beale st and will return a third time.',happy
id21807,' i had reason to stay at the dolphin for several days between homes. it is by far the cleanest room i have stayed in for several years. the management is there hands-on (some for --hrs.) daily. the customer is comfort is their top priority. it is very convenient to the bay the airport downtown and is within walking distance to excellent restaurants. if there was a rating higher than five stars the dolphin motel would get it from me.',happy
id21808,' recently stayed at the hotel chandler after reading reviews on tripadvisor. we found it to be very well located in the middle of manhattan (- blocks from empire state bld) and - blocks from the subway. service was nice. room very clean. the bathroom did have a small mold issue.',happy
id21809,' this hotel has an awesome location to all transportation and fun things in back bay boston. i really enjoyed the amenities including the great staff. the hotel feels like a boutique hotel and the price is great and fair. i would recommend staying here or at least checking it out! - javier',happy
id21810,' very nice accommodations connected to convention center. lobby bar was noisy and the drinks were pricey as expected. the irish restaurant on site was excellent. great food and good beer selection. work out center was very busy at -:--am so expect to wait for a treadmill.',happy
id21811,' ive now stayed at the chambers - times and the fact that i am going back means ive generally had a good experience there. the rooms are nice but it is best to avoid the -rd and -th floors as they are too dark - specially the ones overlooking the back. the bathroom has a great rain shower and decent wifi is included. on the negative side breakfast is held in the la peche restaurant which is dark has a poor breakfast menu limited seating and questionable service. having said that the place is very good for dinner.',happy
id21812,' might seem a little strange to write a review for a stay that never happened but the behavior of the hotel is worth mentioning. i went through and booked a stay via daysinn.com and got a quite good rate. two days after i just wanted to check some information in my reservation and pulled it up on the daysinn.com website. there it stated: your reservation has been cancelled . i had gotten no email or notice whatsoever. i called the central reservation line for daysinn.com and they told me that the hotel had cancelled the reservation but the couldn see why so i had to call the hotel and then the fun began: (in the meantime the rates had gone up...) at first the attendant couldnt find any reservation on the date and name (understandable since it had been cancelled) but he claimed that my booking probably hadnt gone through. i emphasised that i had in front of me a conformation email with a conformation number so it most certainly had gone through. i then quoted the confirmation number twice only to get back that that is not a conformation number our numbers are different . i told him to stop making a fool out himself and pull up the reservation which he finally did. (i really really hate being lied to...) then he blamed the computer for giving me an incorrect rate and that no way he could sell me that room for the price in the confirmation email he could however give me a special price just for you of $---- since my reservation had been cancelled. i said that i wanted him to honor the original agreed upon rate and that i could get cheaper rooms elsewhere. and now for the best part; he started telling me that i couldnt compare his place with the other cheap hotels he ran a four star hotel ocean view walking distance to almost everything top-of-the-line so $---- was a fantastic deal. anybody been here before knows this is complete rubbish.... after also being served a lie like we couldnt send you an cancellation email because we didnt have your email-adress (ok so how could you send me an order confirmation? at least he know admitted that he had cancelled the hotel room...) i basicly just gave up and decided i didnt want to stay there no matter the price.',not_happy
id21813,' our family of four arrived at the hotel at --:-- pm after a long flight to seattle from washington d.c. some of my judgement may be clouded by the fact that it was -:-- am our time and i was very tired. check in was very slow. only one computer was working and there was a long wait. the desk staff did not seem very competent in speeding things along. many guests coming into the lobby appeared drunk or that they needed to get a room. the whole check in time took -- minutes (the longest i have ever experienced). when we finally got to our room the air conditioning was running full blast and the temperature was about -- degrees--not so good since it was raining and we were cold and wet. there was also a large fly zooming around the room. otherwise the room seemed clean. the continental breakfast consisted of a loaf of bread jelly peanut butter - types of cereal a coffee machine and fruit salad. i expected a little more variety. check out was fine but next time i think well pay a little more for better service.',not_happy
id21814,' this hotel is absolutely fantastic - well at least with the accommodations we received. we elected to stay here for our honeymoon layover before heading out to our next more tropical destination and put in a request to get a nice view of the harbor while we were cautioned however being that it was a busy time of year. well they honored our request even more with the presidential suite which was absolutely marvelous with our own outdoor balcony overlooking the harbor. this was our own little condo for the weekend and we couldnt hear a sound anywhere in the else in the hotel. the ceilings are high and the rooms were spacious - a kitchen up - stairs on the left living room up two stairs on the right then around a corner and down a few steps was the master bedroom and a decent size bathroom. the ambiance and atmosphere was extremely royal and classy - they say it is the best view in all of boston and the best rooms in the whole city and i would have to agree. spend the money to get one of these coveted rooms - you wont be disappointed!',happy
id21815,' while westin seems to have truly crafted the art of the heavenly bed their hotels can otherwise range in terms of quality. this hotel on michigan avenue is fine in terms of cleanliness but offers no perks that i would expect of this level of hotel. the staff arent the world is friendliest but they are okay. they charge for ethnernet internet access in the rooms but if you go to the lobby to use the wireless access free it is a very poor connection (and no clear direction given by the hotel or network connection name to know which connection you should be accessing). they have a basic exercise room which has no aesthetic appeal no pool or sauna. i wouldnt mind staying here again but id certainly check out other options for comparable levels of hotels first.',not_happy
id21816,' this is a great value and the location is perfect if you need to be in the heart of the medical center get to fenway or have a central spot for the family to go the many wonderful directions touristing - college shopping in boston. the staff were very warm and accomodating and the galleria being attached made food and all the little things from the cvs so convenient.',happy
id21817,' stayed - nights while visiting my kids who attend college in boston. the lobby is small nothing fancy but clean. there dont seem to be too many people working at this hotel just the front desk clerk and a guy to take your car if you opt for the valet parking. the room i had was spacious and clean with a nice sized bathroom. mini-fridge was a nice touch as was the coffee pot in the room. there is a breakfast served and it is ok but seems a little pricey (buffet is $--). walk over to the lenox hotel for amazing waffles pancakes or french toast for about $--; or the pour house pub on boylston st. is open for breakfast; good meal for surprisingly cheap (less than $-- gets you pancakes eggs and coffee). overall if you need a clean good-sized room in a nice location in the heart of back bay this place may have a good price; compare deals with the many surrounding hotels. but dont expect anything else. parking across the street at prudential is convenient but expensive. if youre willing to park a few blocks over on westland ave youll save $-- per day.',happy
id21818,' i have stayed at the magnolia several times over the last year and every stay is the same - consistent cleanliness warmth and service.',happy
id21819,' awesome hotel.. the staff and accommodations are excellent.. highly recommend.',happy
id21820,' positives: the bell hop and valet service workers were very nice and friendly. the ruth chris inside this hotel is also top notch and offers a terrific view of the river! negatives: the lobby smells like river water...im serious....and i have the worst smelling senses of anyone that i know. the maid never came to clean our room after being gone all day. we told the front desk and they told my wife that over a dozen had also been missed. overall: we spent a whole day at st. augustine and it is gorgeous fun and made for tourists!! stay there instead. jacksonville is just kind of boring. however for the price i guess you could stay at the hotel....but they could not pay me to come back.',not_happy
id21821,' i am surprised by some of the negative reviews because i had a great stay at this hotel! i was in town to do work at my company is corporate office and the location of this hotel was absolutely perfect-- just two blocks from our office on -th avenue. this is also a perfect hotel location if you are visiting nyc for pleasure as it is just blocks from the empire state building and so many other fantastic landmarks. i even walked from the hotel up to --st street to see the famous rockefeller christmas tree (approx -- blocks uptown from the hotel) and found the stroll an easy and enjoyable one. if a convenient location is important for your stay no worries-- this hotel will work really well for you! plus there are two subway lines right near the hotel (--- minute walk max!) and penn station is only a few blocks away (maybe a ---- minute walk)-- very convenient! the room was very clean and the bed wonderfully comfortable. the only drawback to the room was that it was small though it was perfect for me as a solo traveler. if you are traveling with others though id recommend the hampton inn times square north. ive stayed there many times on travels to nyc and it has very spacious rooms. if this doubletree is location is better for you though just ask for a handicap accessible room and you should have ample space (that is a little trick i have picked up in my travels when i wanted to ensure i had plenty of room for me and fellow travelers). if you and your travel mate dont have much luggage though youll be fine at this hotel-- i definitely found it plenty comfy. :-) service at the reception area was great and you can leave your bags with the concierge should you arrive before check-in or need to store your luggage for a few hours after check-out. i appreciated that since i had a late flight out on my last day and needed a place to keep my luggage. worked out perfectly and everyone at the front desk area was so wonderful and accommodating. for me this property met my needs perfectly for a short business stay and i would definitely consider staying here for pleasure as well because of the great location and really great price. dont overthink this one-- it is a very nice property with great service comfortable beds a fantastic price and an ideal location.',happy
id21822,' stayed for one night before flying back to australia. great free shuttle that picks you up outside the airport every -- min. large comfy room. there are no food places to walk too that we could see. we ordered room service that was delicious but not cheap! great to have a starbucks in the foyer. lovely hotel',happy
id21823,' i stayed at the beacon for one night while in d.c. on business. the hotel is conveniently located just a few blocks from the metro so i walked there from my metro stop in the middle of the day. there were numerous homeless people on the street and i felt somewhat uncomfortable walking by myself even in broad daylight. checkin was easy and fast; the staff was extremely personable and quick. the room was not fancy but fine other than the big wet spot in the middle of the bathroom floor that i stepped in shortly after arriving. the toiletries were not very high quality. the street in front of the hotel is not particularly busy and my room was very quiet. i ate breakfast in the restaurant the next morning and the food was fine - not fabulous but very satisfactory. checkout was again fast and easy with the same very personable staff member checking me out as checked me in. all in all this was a decent hotel choice particularly for the price but not particularly luxurious and not somewhere i would want to stay for more than one night.',not_happy
id21824,' we stayed here the last weekend of october. we were going to an event at the chicago theatre and we had taken the train into the city. this location is extremely convenient if you want to be near union station and the theatre district and-or loop. the hotel is less than one mile from union station. it is also close to millennium park the art institute sears tower and the chicago board of trade. there is also all sorts of shopping nearby but nothing as swanky as what youd find on north michigan ave. the hotel is small. it sits on top of the lasalle bank theatre. the entrance for the hotel is located right next to the entrance to the theatre. the lobby for the hotel is on the -th floor. our experience with the front desk staff was tolerable. we only dealt with them while checking in and we had to wait while the clerk picked up and talked on the telephone (twice) before even acknowledging we were there. the bell staff downstairs at the entrance are young and unprofessional compared to what you normally see at downtown hotels. when we came back into the hotel after being at the theatre they were like kids playing in the yard...jumping on each other and not having a care in the world that we were there waiting for the elevator. no big deal just very unprofessional. the hotel is clean. the room is decorated well and is very comfortable. the bed is very comfortable as were the pillows. since the hotel is small there are only about -- rooms on each floor so it is relatively quiet. we did not stay for the free breakfast but it was crowded and looked decent. they had one hot item (biscuits & gravy the day we were there...yuck!) and then cold cereal bagels pastries juices etc. they have coffee & tea available in the lobby ----. we will definitely return to this hotel again. the price was right and the room clean and comfortable!',happy
id21825,' we stayed here for a business meeting and my wife and i enjoyed our stay. rooms were large and stylish. bed was great. nice shower with good pressure. clean facilities. breakfast buffet and free cocktails in the evening from -:----:-- was a big bonus. i would stay here again if i were in charlotte.',happy
id21826,' my family and i usually stay in marriott hotelswe are rewards membersbut this one i would probably skip next time.the dust ruffle was rippedthe privacy curtain had old food stains stuck to itone of the pillows had a dark brown stain on it(i bring my own pillowcases though)and the room had an old smell to it. there were also a few beetles in the bathroom area.i blame some of this on the climate in general it is hotmuggy and buggy in houston.overall the hotel was ok generally clean minus statements above and the staff was courteous as well.the room served its purposebut i will choose somewhere else next trip.',not_happy
id21827,' we just returned home from the hotel indigo and our stay was perfect. we were warmly greeted by the valet and we received immediate attention from the bellman. the bellman who assisted us his name was sergio and this man truly understands the meaning of service. sergio noticed we were travelling with our two year old daughter and he immediately asked if we needed anything for the baby after a long drive. sergio quickly unloaded all of our luggage and did it with a smile. we were greeted at the front desk by darren. darren was also very helpful and courteous and made sure we had everything we needed. sergio and darren have to be two of the nicest people i have ever encountered working in the hotel industry. the service did not stop there. our bags were brought to our room quickly along with the assurance that if we needed anything just to call the front desk. throughout our stay the front desk would ask if we needed anything and always called to ensure that items we had requested had arrived. the food and service in the restaurant was on par with the rest of the property. the restaurant staff was very accommodating and always made sure we had everything we needed. during our stay the hotel was sold out. we had no issues with noise and the hotel was very clean and orderly. this is a well run property. with a motivated staff of employees like sergio who go above and beyond. i admit that i had some fear after reading the reviews of other guests. we would return to this property again and again and would be glad to recommend it to friends and family.',happy
id21828,' we stayed at the raddison for - nights from -th- -th june. staff at reception were friendly although a bit slow at checking us in. property was in good condition and rooms were well proportioned and clean. the bed was probably the best part of the room: it was king size and you could change the softness-harness of the bed on the two different sides of the bed to whatever you wished by using a remote control. view was poor but to be honest we didnt spend much time in the room so werent that bothered. position was great. below the hotel was ihop which did good breakfasts although extremely big portions and hotel was within walking distance to all public transport and fishermans wharf all in all not a bad hotel!!!! we booked an airpot transfer back to airport from the hotel and they were on time friendly and a competitive price.',not_happy
id21829,' this sud-standard hotel should not be featured in the aaa guide book at all. everything about it is terrible: the location lobby antiquated elevator breakfast area. our sparse room was ok by comparison. total nightmare. my daughter and i felt unsafe and were totally embarrassed when we were dropped off at the hotel by a friend. gave us a very bad impression of philly.',not_happy
id21830,' we a party of four two grown up two children stayed one night at the hotel in boston in july ----. we had booked a deluxe room with two beds. unfortunately i have not read the critics before we booked the hotel. the room is despite its name tiny. your can hardly move arround the bed. if you have luggage you can not. there is no room to leave the luggage even if you leave most of it in the suitcase. i guess the hotel management thinks that the amount of cushions on the bed justifies the hotel-stars. we had more than -- of them and again if you wanted to use the bed for sleeping no space to put them in. to leave the bed you had to climb over cushions luggage and clothes to get to the bathroom. the bathroom is tiny. there is no space to put our own toiletties. the rack in the bathroom was crowded with things. we were on a new england roundtrip so unfortunantely we had a car. overnight parking costs -- $. if you leave the car longer than --o´clock its an extra -- $ no matter when you check in. on their homepage or in the traveladvisor-advertisement thei do not mention these expenses. the hall was nice the floor to the room still needs renovation and smells sticky and dusty. the room was renovated and if i had been on a one night buisness trip it would have had been o.k. but a hotel should stick to the truth when it offers rooms. the omni parker does not. the fitness room is a joke. there is no place to change. you are in an glass vitrine to be wachted. for the price there are much better and more honest offers even in boston at this down town location.',not_happy
id21831,' we stayed at the sofitel new york at the end of january when it was bitterly cold and expected to snow. prior to arriving i contacted the hotel to let them know it was our anniversary and could i order some champagne for the room they emailed me back the same day with two lists of champagnes and other things we could have sent to the room. i requested two glasses of champagne and chocolate covered strawberries. after a long flight from london and a bus ride in rush hour traffic we arrived at our hotel a little weary but excited. they welcomed us (a little strangely) with bonsoir! and then proceeded to book us in; they upgraded our room and said our bags would follow us up shortly. when we got to our room it was lovely and the champagne and strawberries was waiting much to my boyfriends surprise! there was also a card wishing us a anniversary and a full bottle of champagne with their complements. we couldnt have asked for a better greeting. the bathroom is fantastic - huge walk in shower plus separate bath phone by the toilet! and very clean. the bedroom was beautiful - big squishy bed massive tv with lots of choice with the channels and the view - we were on the --th floor with a direct view of the chrysler building. we woke early our first day and called down to find out when breakfast started and were pleased to hear -.--am. my partner had steak and eggs and i had blueberry pancakes - delicious although a little overpriced but the service was impeccable and we didnt need to eat until very late that evening so worth every penny! i cannot find fault with the hotel the service twice daily maid service fabulous staff; all very helpful free internet in the lobby. we were very impressed with this hotel and cant wait to return.',happy
id21832,' very good from greeting on arrival to check in and the hotel is much better than the rather dated beverly hilton. booked through the signature travel network so breakfast and $-- credit were included but no upgrade as hotel was full. booked a hills view room and was actually downgraded but checked with the front desk and it was rectified. close to the beverly centre and a slightly longer walk to rodeo drive. breakfast was excellent valet was pricey as it is everywhere in la',happy
id21833,' the people that complain about the w times square must either be perpetually grumpy or are never ! from the second i checked in (peter was amazing and beyond wonderful) to the second they pulled me a cab to leave for the airport i could not have been happier. i will definitely stay at this hotel again. my room was decently sized (remember this is midtown new york city!) clean and beautifully appointed. if i needed anything housekeeping brought it to me quickly and with a smile. if there was any opportunity area it would be the pricing of room service. but again a minor tiny area for improvement. i will be back in november and i can tell you i will be staying here again.',happy
id21834,' the hotel was a maze to get to your room. we actually had to bring our luggage in a cart down a fairly steep hill to get to the door closest to our room. we were afraid it would become a runaway cart and run into cars. then on the way out yep up the hill. not fun. the room we had was actually very nice - a suite with a kitchen. the hotel was very clean which is the all important factor for me. just want to warn anyone who is not in good shape - beware of the hill!',happy
id21835,' all we needed from an hotel very good location clean with breakfast ( alittle bit too small but enough) excellent service from the staff. if you get a front room you can see the empire state just outside your window... what else do you need in manhattan?',happy
id21836,' my wife and i checked in early - i had called ahead and sure enough they had a room ready. the only complaint i have about this place is that the walls are a little thin. however that didnt disturb our sleep. the free wired internet is fast enough but if you use the in room wi fi youll find it a lot faster. they have some pretty interesting coffee table books out in the lobby and lounge area..nice pictures to look at and thoughtful of them. the bed is comfortable hotel is well located and although they havent had the new lobby yet i do recommend the hotel.',happy
id21837,' we stayed for three nights in july after reserving a room back in february. check-in was no problem the clerk said shed noticed wed requested a high room on our reservation and so shed just moved us from the second floor to the fifth floor (no other rooms available). we were in --- a typical suite type room with separate king bedroom. we used the sofa bed and a rollaway for the two teens. comfortable king bed. while it was a bit tight with the rollaway just the option to be able to get a rollaway was great. having the extra space for the kids with their own tv and the refrig and microwave was great and a real value i think compared to other hotels i researched. our view looked south towards the office buildings and a bar. not a great view but okay. nice tall windows! as other reviewers have said the observation deck is spectacular. you can bring a drink up there and pretend it is the view from your room :) also as it is been said it was noticably louder outside on fri and sat night compared to thurs. wed brought a travel sound machine to drown out the noise which helped us at least in the bedroom. the room seemed clean but i did notice my white socks were noticably dirty after only an hour or so in there during the evening. we didnt spend much time in the room typically leaving before -- and getting back at - or - to regroup before going out again. that is why when housekeeping tapped on our door to clean it five minutes after wed just gotten back late one afternoon it was a bit annoying and required some negotiation to have time to get ready and still allow the maid in there to get the room cleaned before she went home. we did not use the breakfast or the bar area in the eve. wed brought along some breakfast items and bought some milk and other items at the - -- nearby. all in all boston was great and the hotel was perfect for us and (best of all) exactly what id expected given the reviews id read on tripadvisor!',happy
id21838,' myself and my fiancee stayed here in the middle of april. could not have asked for better service. we arrived pretty late about --am. our room was still available we checked in with no bother and had an amazing nights sleep. room was huge king size double bed - bedside tables and - dressers. huge bathroom outstanding shower and bath combo. we booked a bus tour of la the next day through the owners and instead of letting us walk the owner gave us a ride to where the pickup point was. we were initially supposed to fly out around --pm the following night; instead of carrying our bags round all day we were allowed to leave them in the owner is living area. this was a great help. to cut a long story short our tickets had been cancelled. after a quick phone call we arrived back at -am. no issues at all; shown back to our room and told we could stay as long as we needed to until our flight was sorted. owners gave us directions on how to go and pick up our re-issued tickets. really cannot recommend this hotel enough. had the owners not been so accommodating friendly and helpful we would have been in serious difficulties. enjoyed our stay here immensely and would not hesitate to book again.',happy
id21839,' stayed at this hotel for three nights beautiful hotel rooms great location very good for all attractions and central park is just around the corner just not keen on new york city itself',happy
id21840,' recently i had to rush to chicago to see my adult son who was in the hospital. i went right from the airport to the hospital. upon arriving at the majestic hotel i was exhausted. i was greeted by a charming woman who recognized how tired i was and wanted me to be comfortable. i had booked a suite ahead of time in the hopes that my son could stay with me a couple of days upon discharge from the hospital. i was shown a couple of different rooms and asked which one i wanted. the beds are incredibly comfortable and the rooms immaculate. the hotel is in a very quiet neighborhood near wonderful restaurants and bus lines for easy access to downtown chicago. as it turned out my stay at the majestic hotel was -- nights! i was treated like family. as a matter of fact my husband and parents joined me toward the end of the stay and they also couldn’t say enough wonderful things about the majestic hotel and its staff. if you want wonderful beds clean and quiet rooms free continental breakfast (with excellent coffee- i am pretty particular about my coffee) check out this hotel. my family and i will definitely stay there when we visit chicago again. having traveled with children for years i know the kind of activities and environment they enjoy. the majestic does not have the water activities and play areas that children and their parents enjoy. however if you want a quiet comfortable stay with delightful staff then stay at the majestic. my thanks especially to sarita for accommodating my schedule and room requests and particularly that upgrade for my mom and dad to that beautiful suite with the porch. thank you also to dana uzi and roxanna- you guys are terrific. thank you. we will be back!',happy
id21841,' overall i was happy with this hotel. the front desk was helpful and even upgraded by room to one with a fridge and microwave. i think you can borrow a hairdryer from the front desk. this is a very no-frills place but i found my room to be clean and spacious and quiet (-th floorsouth side). i would definitely try the north side next time as there was no view at all on the south. no consistent wi-fi in the room but no problem in the lobby seating area. the hotel is location is a bit south of where i would prefer for downtown but very convenient for the train and easy to get to nearby museums. i rated the room poor only because the carpet and bedspreads are so old and dated but they seemed clean.',not_happy
id21842,' spent one night at this hotel paying $--- for a saturday night not a bad group week. the hotel was full and the king bed requested was not to be. we spent the night in small room near the elevator. the room itself was clean but dated. bathroom the smallest i have seen in sometime. with that said the hotel served it is need in a great location. the negative we waited -- minutes for our car after checking out. that is not a lie....-- minutes!! awful! the hotel and the parking garage should be ashamed. mot to mention it is $-- to park.',not_happy
id21843,' this was my second stay at the warwick denver and once again it has proven itself to be the best place to stay in denver! the location is exceptional...walking distance to --th street mall restaurants clubs theatres shops. the rooms are extremely good sized and exceptionally well maintained. the beds are beyond comfortable and the amenities outstanding. the value for the money is also outstanding! in addition to all of these positives the views are wonderful as are all the hotel personnel i have come in contact with. the bonus was having a balcony to enjoy a drink or leisure time on weather permitting of course. i highly recommend this hotel to all!',happy
id21844,' we have just returned from our trip to new york and stayed at the hotel newton for - nights while we were there. thankfully all of the previous positive reviews were correct - the hotel was warm (essential seeing as though it was freezing outside!) clean well presented and very close to the --th street subway station. we had a room with a shared bathroom and this did not prove to be a problem at all. the bathroom was always clean and available when we wanted to use it. there was a diner next door if you wanted a cooked breakfast but as the hotel supplied a full size fridge in each room we bought cereal from the nearby -- hour supermarket and ate in our room. i would not hesitate to stay at the hotel newton again and would certainly recommend it to friends and family.',happy
id21845,' fantastic hotel in a great location. when we arrived check in was very quick with great staff. the room was amazing and in fantastic condition with great decor. this was the same throughout the hotel. couldnt really comment on the food as we ate out in the various restaurants close by. the main city is not that far away particularly by tram. would recommend hiring a bike from the place close by and cycling over the golden gate bridge and get the ferry back.',happy
id21846,' i made my reservation with wendy every nice lady; so we knew the hotel was going to be nice. when arriving to the hotel it seem very small. when checkin the lady at the front desk was very funny and nice but check in was at -pm a lady next to hear over heard and looked for a room to check us in the room was tiny but nice. the room smiled very clean the sheets were extremly white so was the duvet. i ladies had given us godiva chocolates with a note (nice). we went out to find everything was close by as the doorman said. (just looking at him you dont want to leave the hotel). we questioned the lady at the front desk with short hair a history about the hotel and to find out four woman run the show now thats crazy. arriving late in the night we called the front desk to get ice the unpleasant unattractive rude old lady that was working that night did not help us at all. the next morning we left the hotel very early and asked for her name it said it all cj or cee-jay it should be cyl cee you later. the rest of the staff excellent. i never got to the the supervisor because we left the hotel early and came back every late we saw the front desk supervisor verry sweet and professional want to upgrade us for one night refund us for the night the inconvenience we just wanted her to know this girl needs help. the supervisor gave us a sign card with her name & ms. blake to get a --% discount next stay (cooooooooooooool). i highly recommend this hotel to everyone. central park the museum of natural history ocean grill nice martin shinning star blond is bar evelyn lounge and many many thing to do if the weather is nice.',happy
id21847,' we stayed here as part of a wedding party. the rate was great for nyc (----nt) although there are a lot of discounts all over now. however the first room was very small. there were stains on the floor and the bathroom mat was very worn. b-c of an a-v problem in the hotel there was an extra flatpanel tv occupying all the desk space instead of hung on the wall. the ondemand features did not work. i asked to move rooms and the new room was a bit cleaner.. the --h fitness center was quite small. - aerobic machines and a multistation gym. overall the service was great and responsive and location (- blocks from subway) was great. however the base rooms have the appearance of a well worn w hotel. look for a better deal at a nicer hotel but this isnt a bad place to stay if necessary.',not_happy
id21848,' this hotel is in a great location the rooms are clean and the staff seemed friendly. it is a little old and run down and the water pipe in the bathroom makes the room hot. but it is hard to beat this price and location in seattle the kitchenette is a great budget helper as well.',happy
id21849,' my wife and i love this hotel the grounds the staff but not the rooms. it is our second visit and we will definately return. both of our visits were over easter and both were for a week. my title to this review is to hopefully get the attention of someone in royal palms management who can address my only complaint; no place to put your clothes! at over $--- per night you dont really want to live out of your suitcase but royal palm provides no dresser no chest of drawers only two small one drawer nightstand and no hooks or towel rack in the bathrooms. (your towels are rolled and place on the counter.) no hook anywhere for your wet bathing suit or pj is or whatever you are wearing while in the bathroom. just the cold marble floor! the good news on my last visit (----) was that we were upgraded to a small suite the bad news is that it must have been a handicap-only room as the bar in the only closet in the space was lowered for wheelchair access. (room --- if my memory serves me correctly.) so no long hang ability for the ladies. i dont remember if that was the problem in ---- but i do remember our room also had no convenient place to put your clothing. my wife had to hang her fancy dress on a the drapery rod. the grounds and camelback vistas are picture postcard perfect the food service at the pool is fantastic and all you need the pool staff (rick and jose) are so good they were the biggest reason we returned again. mpj',happy
id21850,' sophisticated and modern hotel - had a very comfortable stay and staff were very polite and helpful. loved everything about the room - the comfy bed plasma tv towels seating-lounge area. and tiny touches like the ambient music playing when i entered the room and the fresh toilettries provided. great location. highly recommend. note: i had a corporate rate of $--- so this was good value.',happy
id21851,' i had a bad experience that was very stressful and interrupted my vacation. i do not feel the omni in indianapolis lived up to the high quality i paid for. i would rather spend more money to stay at a hotel to get the piece of mind that my family and personal belongings are taken care of and safe. this is what i expected to happen when i checked into your hotel however disappointingly this did not happen. after having my belongs taken and damage done to my property (i was not the only one this happened to) the manager at the omni did not handle the situation as he should have leaving me very dissatisfied. i would think a hotel of your stature would take better care of their quest to ensure they have the best possible experience.',not_happy
id21852,' was on a holiday in new york with family and stayed at the hotel from the --th to --th may and again from --nd to the --th of may. the double beds double room is a little small and the beds are certainly not double beds. the bathrooms too are small and the bathtubs have no handrails making it extremely difficult to get in and out. on our -nd visit we were on the --th floor and we had a major problem getting hot water. on one occassion i had to alllow the water to flow out for a full -- minutes before i got running hot water. the staff attending to my complaint not only had a bad attitude but tried to give instructions on the phone instead of getting this problem solved. certainly not what you would expect from a - star . the lobby which is actually a bar and lobby is small and extremely noisy and always full particularly on weekends. the hotel charges for wifi in rooms and even in the lobby which is a little surprising. most hotels have free wifi in the lobby if not in the room. the redeeming factor is the location which is fantastic. very convenient - step out of the hotel and you are in times square. short distance away is the underground and walking distance to rockefeller centre empire state building and macys i think the hotel is complacent and does not bother about service and facilities because of the advantage it has on location.',not_happy
id21853,' very nice property in decent location. but room was not that large and being on a lower floor made the street noise somewhat noticeable. overall too expensive for what we got.',not_happy
id21854,' the good: - signs on each floor asking guests to be quiet. my room was by the elevator and it was quiet - rooms are updated with flat screen tvs and a nice lobby - decent restaurant and conference facilities - right next to the metro the bad: - upon check-in i was informed that my reservation was cancelled and they did not have a king room - my room was dirty - used washclothes in the bathtub unmade bed trash in the trashbin - when my work credit card was declined and i asked the hotel to try again the front-desk clerk simply looked away to help the next person (wow... that was the rudest behavior i have ever experienced). - the gym was nasty - dirty sweaty machines the elliptical i was using was loudly squeeking for the first -- minutes and then literally broke under me! the attendant on duty was on the phone the entire time with his buddy not attending to the dirty machines. - after using the gym i went to my room to use the shower and the hot water did not work. maintenance was -- minutes late. when i went to the front desk to complain they asked so you want to take a shower tonight? wow... - no free wi-fi in rooms. i used the wired internet for $---day one day and was charged for - days of usage. - one day it was raining i asked the concierge if they had any hotel umbrellas for guests to borrow i was told that is what the gift-shop is for this trip was for a business conference and the hotel was way overpriced. i would not recommend staying in this hotel. customer service is very poor.',not_happy
id21855,' i stayed for a week at the standard at the beginning of november --. and at the end they lost one of my bags in the luggage room. i have been back for - weeks now and except for one email telling me who would be my contact no news whatsoever about my lost luggage. for a hotel in that category and for ---$ a night this is unacceptable. i have sent - emails that remain unanswered. so basically my conclusion is : overpriced and dont give a damn about customers...',not_happy
id21856,' we spent - weeks traveling round the western states and this was our hotel in the mainland and it was the worst hotel of the whole trip and this was due to the service. the room was good for the price and it suited our needs easy to drive everywhere we wanted. cleaner tried to come in once when i said no but i managed to stop her the following day she walked in after i had yelled no thanks about - times and i ended up meeting her at the door yelling no but i think she still saw my husband naked. the receptionist when we arrived was nice but a different receptionist was on duty when we left and he was very rude. i tried to complain as he made a wakeup call to us at -am in the morning on a saturday which we hadnt requested. he didnt care and was rude about it and said it didnt matter. this was on top of the cleaner so when we asked to speak to the manager he became very rude to the point that i was crying and threatened us with the police if we didnt leave. the noise from the road outside and the medic helicopters were to be expected once you realised that there were - hospitals across the road which we didnt realise when we checked in and it was a main road (we knew this tho). we wouldnt stay here again and wouldnt recommend it to anyone.',not_happy
id21857,' i stayed here with my --yo daughter for a week at the end of october including - days hunkered down during hurricane sandy excellent hotel which handled the hurricane superbly tip-join the presidents club on checking in which is free and gives you free internet in the roomfree gym and other benefits superb breakfasts-we did bed and breakfast price good-far cheaper than nearby four seasons excellent concierge desk very helpful with restraunys etc tip-get metro plastic travel card to save moeny and use on metro and all buses',happy
id21858,' the room was clean and luxurious the location was fairly central and everyone was ridiculously friendly and helpful. because it was a business trip i had occasion to try the room service and everything i tried was delicious. obviously pre-fab food but done well. the steak and chicken entrees i had were actually still juicy and delicious. probably gained some weight. my one quibble was that you really have to turn the a-c way down in order to get the room to be less than arctic but that is pretty minor.',happy
id21859,' i stayed at the radisson midtown los angeles during the ncaa woman is basketball games. i have to say it was the worse place i have ever stayed. i thought for sure the radisson would have better rooms food and customer service. we were treated poorly by the evening manager. the phones were out you couldnt call for room service we had to use the front lobby phone to have room service bring us a hamburger which was really bad. the layout of the bathroom has a lot to be desired taking a shower was like stepping up on stage god for bid if you were to fall and break your neck. the toilet is right in the center of the bathroom and you cant get around it and there sleep one bed has got to go we didnt get any sleep and the called this a deluxe guest room for $---.--. please!!!!!! los angeles ca',not_happy
id21860,' simply this hotel is very wonderfull .well located . the staff are great. the rooms are clean and well decorated.i would highly recommend the breakfast buffet. the restaurant staff were very friendly. it was a little rainny . but we were offerd umbrellas by the front desk staff .absolutely i would recommend it to everybody',happy
id21861,' appearance may be deciveing is an appropriate phrase to describe the westin georgetown (aka the grand ). though outside might not be something to write home about from the moment you are cheerfully greeted by the concierges (amadou deenny or haile) and expeditiously and professionally checked-in at the front desk by jennifer melvin or yarnell you realize that you are in a different kind of hotel. a hotel that offers both an increadible service at very compettive price. lastly please visit their dusk restaurant and have eihter the shrimp quesadillas or the skirt steak with chimichurri sauce. better yet just take the advice of their friendly staff; they will not steer you wrong!',happy
id21862,' memphis needed this beautiful -st class hotel. the design is unique and contemporary. the service is outstanding and at the level of some of the best in the world. staff is the most friendly an dprofessional i have ever come in contact with.',happy
id21863,' i gotta say...when i booked this room through my company is website at $---.--...i was pretty certain it was gonna suck (room rates these days in nyc are more like $---). but imagine my surprise when i walked into a clean modern efficient self-service hotel with everything you could ever want in a business-oriented property and with a perfect location just a block from -- rock. the -th floor terrace is just this side of breathtaking and the guest room (while small typical of nyc) was absolutely great. i slept soundly and enjoyed every minute of my stay there. definitely will be back!',happy
id21864,' this place is not renovated its a dump. been staying at hojo for -- years never again hello holiday inn.',not_happy
id21865,' my wife teenage son and i spent - nights at this hotel in mid july. the staff was helpful and friendly and we were upgraded to a larger room which was very nice. the hotel is only a few steps from the --th st. herald sq subway station just a few blocks from penn station where we arrived on amtrak and about - blocks from the broadway theater district. special thanks to ryan at the front desk who had our tv replaced after we could no longer receive network channels and who awarded us with free breakfast vouchers. other notes: the fitness center is adequate but if youre a runner head for central park for an early morning run especially on sunday. be careful not to take the express d train north of --th as it skips the central park stations. you can also take the d train to yankee stadium. there are plenty of breakfast and lunch stops nearby including andrews cafe about two blocks away on --th.',happy
id21866,' we had a a wonderful weekend! we used our marriott points for the room and were upgraded to a larger room. we were greeted very warmly by all the staff and given champagne and our children sparkling apple juice. we arrived several hours early but were able to check-in immediately. the room was spacious and very clean. the staff were very polite and attentive.',happy
id21867,' we stayed here for four nights just before christmas. we arrived after a long haul flight from london at approx three thirty to be told that our room was not ready - this was done in a very casual way and the man added it could be a couple of hours . i had to request a cup of tea while we waited which he agreed to telling us to store our luggage and then we would go to the bar. nobody took our luggage for an hour. nobody was there to get us a cup of tea in the bar. not a good start! when we finally got in the room it was lovely very clean very modern fantastic view of times square and very nice comfortable beds. fantastic. only thing missing in a sky room is a bath. but the shower could hold a family of four!! breakfast was delicious and a nice quiet restaurant. the location was excellent one block from times square so easy to walk everywhere and some good restaurants nearby - we tried johns pizzeria and treccolori both excellent and bubba gumps was fun too. i would use this hotel again but i do think they need to review the service rooms not being ready is just poor organisation.',happy
id21868,' stayed for long weekend rooms big for central nyc reception-check in easy. lifts v slow used the service lift twice to jump the queue. bar comfortable mix of staff from very friendly to rude. location very good easy to walk to times square central park broadway etc. breakfast was ok but cheaper and better available within two blocks',not_happy
id21869,' our room was definitely not --star worthy. granted i got the room for $-- w- tax at priceline but ive had better economy rooms. the tv cable was broken so all the channels were staticky. we could not get a wireless signal for the free internet. we called to the front desk to have both of these fixed and while one guy came up to look at the tv but didnt fix it - he claimed a storm had damaged the cable company when minutes before i found that the tv is cable was physically broken on the back of the tv - the internet engineer never showed. the beds squeaked and we were incredibly uncomfortable with that sleep number thing probably because a double bed is supposed to be for one person and we had two. every time one person moved the other person would go flying like were were in a bounce house or on a trampoline. and the bathroom was a joke. it was tiny the sink was propped up with a plastic rod and the toilet wasnt even installed straight which could have been because the bathroom was so small that they put it at an angle for easier access but it just looked (and felt) weird. it almost seemed like they put us in a special room at the back of the hotel for people who were looking for deals on priceline which i guess is their prerogative but that doesnt mean next time i wont go to the ramada across the street for less and probably more comfortable beds.',not_happy
id21870,' i liked my stay at the hampton. i was in my room only to go to sleep but everything i basically needed was there. a hot shower ironing board t.v. refrigerator to put my soda and energy drinks inside microwave comfortable bed they changed the sheets everyday towels refilled all the shampoos lotions and such. the air conditioner worked wonderfully it ventelated the room when i was away. i was there for a week and it was close to my buddys house. i liked my stay there.',not_happy
id21871,' stayed here for - nights decor was really cool and was greeted at check in with freshly baked cookies. had the corner room which was a little noisy but made up for with the great view. bed was really comfy also got starbucks breakfast included in price. would really recommend this hotel for friendliness price and somewhere unusual to stay.',happy
id21872,' we traveled to the l.a. area recently to visit family and see the sights. this hotel was recommended to us by our family as it is very close to their house. we stayed here four nights and can say without a doubt that it was an excellent recommendation! the bed was comfortable and we slept well each night. the a-c worked well and the water pressure in the shower was great. the only issue we had with the room is that the bathroom was extremely small. we did not use the pool or fitness center. the breakfast the hotel provides is pretty good and had a decent selection with eggs biscuits & sausage gravy a breakfast meat that changed each day pancakes cinnamon rolls muffins bagels etc.... the area the hotel is in is not exactly tourist central. it is primarily an industrial area with businesses and car dealerships pretty much surrounding the property. there is a burger king taco bell and denny is right next door to the hotel which offer a few easy & convenient dining options if the need comes up. edmund and the rest of the staff really make the hotel stand out. they always greeted us as we would come and go from the hotel. if there was anything that we needed they took care of it quickly and always with a smile. they helped in making our visit all the more enjoyable. when we come back to visit our family there in the future we will definitely be staying here again!',happy
id21873,' we came for a long weekend and were quite pleased at the hotel experience. the staff was quite friendly and helpful (in contrast to a previous review) and the hotel was quite charming and quirky - but in a good way. our room was not large but was typical for the area and the hotel in general appeared to be in remarkably good condition especially considering its age. heat hot water and water pressure were not a problem. the room was fairly warm but we wanted it that way considering the cold. the location was great for what we wanted to do and considering the going rate we were pretty with what we paid. overall wed have no hesitation at all about staying here again.',happy
id21874,' the rooms are beatuiful and the location is perfect. it was such a good deal i couldnt believe it! the staff was unreal. sooo helpful and awesome. especially jamie and kim... will definitely recommend. thank you soooo much!',happy
id21875,' the hotel staff were very polite and helpful. the room was very clean and modern i stayed there for two nights and one day. very close to the airport and shops complementary shuttle to the airport was excellent i would highly recommend customs hotel to anyone as you would not be disappointed.',happy
id21876,' we spend -- days in this hotel. the rooms were very spacious nice and clean. the subway was a few blocks away but in general the hotel had a great location. there was a bar at the first floor which was always full and very entretaining the food was great. i would love to come back although the hotel charge me more than what i haved fist booked through internet. be carefull with that',happy
id21877,' it is been quite some time since i stayed here and still feel like i was scarred for life!!! i had to laugh at these other bad reviews on this hotel because i know theyre true!!! after staying here i felt like going home and taking a bath in lysol for a full week to get all of the filth off!!!! (no joke!!!!!!) on a scale of --- this hotel would be a negative --! the rooms floors elevators and even the luggage carts were filthy. there were even rumors of a swingers room on another floor! i was with a group for a conference and one person is room had bloody sheets and towels and had to change rooms. another person is had a broken toilet and massive hole in the wall and had to change rooms. my room had filthy carpet a broken ac broken tv cabinet and a misterious handprint on the wall next to the bed. there appeared to be a gang in the parking lot at night and there were very shady people walking around. i dont even want to talk about the restaurant!!!! i just remember praying that no one would have food poisoning after such a horrible breakfast!!!! i do not suggest this place for my worst enemy!!! it was truly an unforgettable experience that i never plan to repeat but somehow always tops everyone else is worst hotel stories!!! do not stay here!!!',not_happy
id21878,' the rooms and the interior design are cutting edge stunning. all amenities are top line. no corners cut; no pampering spared. of all the hotels and b&b is ive stayed at on four continents this was the best overall experience.',happy
id21879,' i come to sf often as i have some business and most of my family is here. thaat being said since i like to stay in my own place and not with family ive stayed at all the --- star hotels in sf over the years. i am now currently at the intercontinental sf on a short visit and as always i find it to be an exemplary hotel. up until ---- i had been a fan of the mark hopkins for several years but it is getting a little worn around the edges. this cutting edge intercontiental within walking distance of downtown and the bart is simply the cats pajamas. i am always remembered or it is noted in the computer that i am a repeat guest and i instantly am upgraded to a fine room with a stunning view that should cost twice of what i wind up paying. the breakfast is the average --- star price but...it is a wonderful selection and it is worth the price to sit in your room and look out at the view while enjoying top quality ingredients (which are listed..including organic and heart healthy) in your room. it is also fab in the restaurant. the spa is simply the best in sf. i have had a massage to a half day of treatments and it is a top spa. for a spa alone...not a hotel spa. the rooms are all fresh very clean and tastful as are the bathrooms. i was surprised to see a review that said front desk was rude ..perhaps the reviewer was not in a good mood? i find the staff in general to be the friendliest and most client geared in sf. that is why i take these reviews that dont make sense with a grain of salt. i can validate that this staff is most friendly and looking to please...i know nothing about the reviewer who wrote that they were rude...but in several years that has bnot been the case for me. san fransisco is a spread out city and you must walk. wherever i stay unless i want to just be in one neighborhood i walk. this is why you come to the city on the bay. to say the hotel is out of the way is ridiculous as then it would apply to all hotels in sf. walk...or if you are going to the other end of town...ask the concierge who is terrific for a suggestion. this is a review that has experience from a well heeled traveler...take my advice. ps the ftiness center is also high end!!!!!!!!!',happy
id21880,' i stayed at the chelsea lodge in march of this year and had an amazing time. i arrived during a massive rain shower and was dripping wet and the staff could not be more helpful and do more for me. my room was on the -nd floor and was perfect and very homely. this whole place feels homely and as it is on a quiet st you actually feel like you are living like a new yorker. i had a room that over looked the back yard and woke up every morning to the sound of birds tweeting which i loved as that would be a rarity at any other hotel. the staff were always very friendly and talkative asking how my previous day had been and what my plans for the current day was. even the cleaning staff were really nice and friendly and your room and towels are cleaned everyday. there is a great cafe just round the corner on -th between --th and --st called dish which i went to every morning for breakfast as the food and staff were amazin. this just completed the feeling of being a new yorker as you got to know the staff like a local would. i was there for - nights in total and my only complaint is that my stay wasnt longer but hey thats my own fault. i am going to return to nyc next year and would not even think about booking another hotel as i will stay here whenever i return now. dont delay - book up today and then concentrate on what do to on your trip without worring about what your hotel will be like as if you book here i gaurentee you wont be disapointed.',happy
id21881,' everyone here is pleasant and really seems to appreciate your business. in the bistro area there are booths with a tv and outlets so you can work and not have to worry about your battery. very nice feature that is not mentioned anywhere. the room was clean and of nice size. you may be able to hear the traffic on i-% as the hotel overlooks the interstate. parking is available primarily underground. it is a short - --- block walk to the main drag of old town for restaurants. took around - minutes r so to get there. i would use this hotel again. the air-conditioning in my room was a bit loud when ti was cooling which might affect a lite sleeper.',happy
id21882,' one of the best hotels around. the rooms are huge and clean. you are right in the middle of new york and the great thing about the london is that the windows are sound proof. i wish that they had more properties around the world. maze restaurant has also improved a lot in the past few years.',happy
id21883,' in the loop near to theaters including ford center for the performing arts and palace and close enough to walk to downtown shopping and millenium park. rooms are not huge by any means but adequate. very clean comfortable beds and clean modern bathrooms. excellent soundproofing no street noise could be heard at all. atrium at the mall shops right across the street corner bakery cafe within a block many other eateries and pharmacies within two blocks. valet staff attentive and polite. -- hour onsite fitness center was very popular. bring your laptop; use of business center involves a fee. pet friendly hotel. this is a nice option at or a bit less than the cost of palmer house.',happy
id21884,' this hotel was awsome for our - day stay it was well priced we had - people in the rromm and it was fine. within walking distance to hollywood blvd and short cab ride to clubs on sunset strip front staff wear fantastic and very helpfull. cleaning lady was great we accidently left $---.-- on the bed and it was still there when we got back!',happy
id21885,' this hotel is located in a great section of san francisco. the lobby is modern and well decorated. the bar is beautiful with large windows facing the city. and modern decor. it was very clean and had excellent service. my only concern was the price of the drinks. it was almost $--.-- for a martini...it would have been nice to know this by the server before drinks were ordered.',happy
id21886,' the person checking us in was very helpful and informative however....no one showed up to pick us up at the airport as we were told ?? reason given was no driver showed up to drive the vehicle. rooms were old and there appeared to have been a water leaqk in room above the bathroom. there was a lot of noise during sleeping hours jmost of the nise appeared to be caused by locals talkking yelling and running back and forth.',not_happy
id21887,' we decided at last minute to stay in nyc because we were real tired from our travels and still had yet to hop on the train to upstate ny. the lobby is inviting and upscale feel. taxis generally readily available in front. in-room dining carries upscale display white cloths and silver plate covers along with all necessary condiments. down comforters for warmth. staff incredibly friendly yet professional. we were on the --th floor on a corner we could see a corner of broadway from our room as well as the other side of our building the reflections of the buildings presents beautiful views we could even open the windows abit for fresh air. our only complaint was a lack of towels in the bathroom no floor mat for the tub and a light burnt out. mini-bar available in room however beaware of the cost and the shelf sensors. $-.-- for one can of soda. keep in mind the city doesnt sleep and you can find a store open for beverages. because of its location it can be expensive standard costs for being --- block from times square.',happy
id21888,' my husband and i and my four year son just returned from spending - nights at the beautiful enchanting hyatt hill country resort and spa in san antonio texas. we had the most wonderful vacation and we felt like we were in paradise underneath an array of huge oaks trees beautiful grounds filled with birds (there are many bird feeders around the resort and lots of places to just relax on a bench swing or hammock. the staff was exemplary the best of any hotel i have ever stayed at. hyatt you did it again! just first class all the way and so personable. the pool area with beautiful waterfalls the lazy river the smores firepit every nite movies on the lawn breakfast buffet everything is something to write about. we cant wait to go back so many fun activities for kids classy but comfortable hotel we are just blown away at the care given to us. i already have my photo album put together and pictures on facebook! ten stars to the hyatt hill country resort and spa!!!!!',happy
id21889,' we stayed at the hotel in july ---- for four nights. grate location - min from the emire state building. the room was little for us - adults - teenagers and - child but it was our choise. the fassilities in the room\bath room were eassy to opperate. the room was clean every time we got back. there is a nice intenet room but it is best to bring a laptop\tablet. the breakfeast area was a little small and somtiems we had to wait for a table im not so keen on american breakfeast anyway. last but not least the crew was wery worm and frendly and the bellboy even stood up for us when we had an arument with a shattle driver. we wish we had the money to come back there. rigger israel',happy
id21890,' hotels is clean and spacious and the location is fabulous for navy pier & michigan ave. prices are very reasonable considering you get a free breakfast & evening reception (plan to wait in line for both but hey - it is free). that said the hotel does seem to be under-staffed. we stayed - nights & saw more than one person working at the front desk only once which made for frustrated people checking into rooms. bell staff down in the alley (hotel main entrance) always seemed otherwise occupied - we never trusted leaving our luggage with them and usually used the side door of the hotel to avoid all the cigarette smoke. hint - pj clarke is (restaurant within same building as hotel with good food & late hours) has free wifi - embassy charges $-- per day for spotty wifi. winter prices make this a great deal. summer prices not as much...',not_happy
id21891,' stayed in this hotel travelling through charlotte. it was one of four hotels we stayed in while travelling and i would rate it average third on our list of the four we stayed at. i dont recall the staff being overly friendly room was clean and comfortable. i was disappointed in the price given the economy and time of year we were travelling (and in general the hotel was starting to age slightly and had cheap decor that will not last) - i would have expected a better deal. in general though it is ok for a one night travel through stay.',not_happy
id21892,' great experience in indigo alamo. very friendly if not overworked front desk staff. location is perfect close to everything. room sizes vary and prices may vary accordingly. some things to consider: -. the hotel is well-furbished and comfortable. it used to be an office building and they have made some interesting adaptations to create inviting rooms. -. the location is prime. -. the staff are great and extremely patient. -. if you book through a liquidator it is not fair to expect one of their choicest rooms. -. beware of lastminutetravel.com the trade name for a tour agency called tourico from florida. your best experience at this hotel would likely result from direct booking with indigo. i put all this on tourico and none of this should reflect negatively on the indigo or its staff. -. there are two indigo hotels in s.a. make sure you go to the right one. -. expect the $-- valet parking fee unless you want to try a nearby exposed lot. this is just like every other downtown hotel in s.a. it is amazing to sit in the lobby and hear people who come to a large city act surprised by parking fees and whine to the front desk personnel. -. we have stayed in at least five or six other s.a. hotels that are typically more expensive (grand hyatt la mansion riverside marriott plaza marriott etc.) and the room in the indigo was as inviting and modern if not more than the average of those other - star hotels. you will like the indigo. just book directly with the hotel and pay a little more for a larger room if that is what youre looking for.',happy
id21893,' first of all: dont stay here. if you do not have any other choice; ask for a street view room. we got an inside room turning to the backyard and it was awful. i guess i killed -- flies while staying there. the lobby is nice but not the rooms. if you want a romantic time do not go here. the location is what they sell and nothing more.',not_happy
id21894,' this hotel exceded my expectations. super smoth check in. every employee was very helpful. the room had a separate shower and bath. great soap and shampoo. large fluffy towels. the bed was very comfortable. excellent free coffee in the morning. location was perfect and close to many restaurants and shops. cant wait to go back.',happy
id21895,' this travelodge is where i have been staying for the last -- years when ever i travel or shop at the nearby southcenter mall. they are fast to deliver me to the airport and pick me up. the rooms are always clean the bed is always comfortable and the area is quiet and feels safe. my car is always safely parked when i leave it. the staff is perfect and welcome the traveler with a nice smile. they serve breakfast my room has a coffee pot but breakfast is nice.',happy
id21896,' the marcel is my favorite bargain hotel in nyc... it is a perfect place to stay when youve had a few too many and need a last-minute hotel room. the hotel is a little bit of a mixed bag- some aspects are very luxury boutique hotel but some other aspects reflect the bargain. for instance the hotel has great bath amenities (lather!) beds and slippers. there is a few complaints though: the hallways are so confusing to navigate; the wireless isnt free; the street noise is ridiculously loud even with heavy blackout shades; the robes are shabby; the minibar prices are ridiculously high compared to other more expensive hotels. overall though it is a great bargain and good value for your buck.',happy
id21897,' the rooms are beautiful and huge. we loved this hotel and the free breakfast was awesome. the manger is evening social was great too. it included free beer.....we felt like we were traveling first class during our stay. the con is the parking fee of $-- and no free internet but we knew this up front.',happy
id21898,' enjoyed our stay very much. the renovations are beautiful and tasteful. the lobby is warm and inviting. as soon as you step in the front doors all you want to do is have a seat and relax. the hotel staff is wonderful and so attentive. well organized and extremely hospitable. the blue bar is a fun place to have a drink at anytime however the blue lighting is a bit overbearing. it took awhile for our eyes to become adjusted. the rooms are very clean and organized. the bed is extremely comfortable and gave me the best night sleep away from home of all time. it is centralized location put it within walking distance to everything and the ability to retreat into a more quiet atmosphere at your discretion. my new favorite place to stay in nyc.',happy
id21899,' the decor and cleanliness was super. i have never been in such a posh hotel. location was excellent you could walk everywhere downtown. i must say though parking is very expensive. $-- usd dollars a night. you might not need to bring-rent a car because everything is at your doorstep. the service was wonderful. the bellman and valet were quick to bring my luggage up and i didnt even have to wait - minutes for my car. the lady at check-in nohan (front desk manager) was so friendly. the mini bar is stocked so not much room to store personal items. there is also no microwave. i was a bit disappointed with the room service menu there werent many things to order from! the washroom decor is very designer like. they carried bliss products and i must say they are the best! i didnt even use my own shampoo-soap-conditioner-facial wash it was all provided and top quality (not harsh and grainy like other hotel products!!) the products were so good i took a trip down to nordstrom and purchased a few items. beaware local calls are $-.-- each and if you have a pre-paid calling card with a toll free number it still cost is more than a local call $- to use a phone card from you room!! the gym is tidy and lots of workout equipment to chose from. the room also provides bathrobes in room safe and umbrellas (considering it is raining all the time in seattle) overall a great stay with impeccable service. expect to pay more though!',happy
id21900,' it is a cheap place to stay and that is what you get. nice place awesome location! didnt have a problem plenty of information for us. the room was a bit smelly- but i have a sensitive nose and always travel with room freshner. furnishings are dated and old loud but working aircon. if they refurbish the price will go up i am happy to stay there the way it is. nice breakfast plenty of time to eat.',not_happy
id21901,' my husband and i stayed at this hotel on may - ----. this hotel was very nicely decorated and clean and the staff was friendly however i would not stay here again because it was too hot and too noisy. the hotel doesn’t have air conditioning because they are so close to the beach however i think it reached close to -- degrees that day. we couldn’t open the windows because the whole neighborhood was up partying the whole night. the hotel shares a cul-de-sac with some apartments whose tenets were having a roof party until -am. the other guests in the hotel were also up till all hours of the night. i would only recommend this hotel for the winter in the middle of the week i think this town is just a bit noisy on summer saturday nights.',not_happy
id21902,' i tell friends this is my home away from home! im in dc most every month i book this site because of convenience location and accessibilty to tourist sites and night life. after parking my car in the small back lot (i have never had a problem with parking?) i never have to use it again to go to dinner-site see-etc. the rooms are very nice since i travel monthly i have a standing reservation for particular rooms( i like the mid to upper story back facing corner rooms nice sitting areas plenty of natural light and expansive). the satff is friendly i have gotten to know some by name and vice versa. i would simply say...a lovely experience.',happy
id21903,' liked:very helpful staffcentral locationgreat decorfree wireless internet (all hotel) disliked:waiting - hr for room to be cleaned before check ingetting woken up at midnight by powerwasher outside window i gave - stars instead of - because i felt that the staff (nobody over -- yrs old)running the hotel were giving it ---% but couldnt quite get their act together.at the same time there was alot i loved about valencia when we arrived at - pm we were told our room would be ready in -- mins.-- mins later i went to the desk and asked again if room was ready.i was informednoi had to wait.this was not a good start as i had read some reviews from people who had exactly the same problemand i thought i was in for a bad experience.-- min later reception gave me a key and we got our room.we both loved the decor and furnishings.our room was spotless with top end toiletries and the most well stocked mini bar i have ever seen.it was my idea of a real boutique hotel.i wouldnt call it a luxury - star hotel although i noticed it was in the luxury hotel directory.i think it was a like a welter weight boxer trying to fight in the heavy weight class.that night we got to bed about -- pm.at midnight we could hear some guys walking on the hotel roof next to our window.then all of a sudden they start power washing the roof.at midnight!i called down to the reception desk twice.they did not stop for - hr.we were pretty stunned to say the least.the next night was fine.well that is our story.maybe we were real unlucky.buyer beware!',not_happy
id21904,' if you are going to universal studios then this hotel is a good choice. the location is great the staff is friendly and the lobby is very beautiful but the rooms are very average. the bathroom was so small that you had to close the door to use the toilet. there were no toiletries not even a shower cap. finally we had a great view but the windows were filthy. i dont think this hotel deserves a - star rating.',not_happy
id21905,' great hotel! great location! we had a room on the --nd floor. very quiet no noise. the staff were excellent and the cookies on check in were fantastic! the room was large with a seperate bedroom. the beds were great. very very comfy to say the least. would stay here again without a doubt. in the heart of everything.',happy
id21906,' as seasoned travelers we know what to expect with different star ratings in the us. most sites list this hotel as a - or - --- star rating. not so. upon checking in our first room had wet towels on the rack and an a-c that didnt put out cold air. maintenance came to look at the a-c and discovered about --- inch worth of gunk on the filter. we changed rooms. the bathroom was so tiny the commercial toilet had to sit at an angle. we had no hot water in the shower the first morning (an incorrectly set valve was the diagnosis) and the maintenance worker apparently stole the tip we left for the maid as it disappeared before the room was made up. the lamp shades were torn and the shower curtain had holes. our bathtub was never cleaned during our three night stay and the toiletries only replenished on the last night despite the fact they were empty after the first (four of us in the room). we had to request additional towels every day even though they were well aware there were four of us in the room and we were never supplied a bath mat. we used the coffee maker the first morning and it was never cleaned after that. the hallways had strange odors. avoid this hotel. dont be fooled by the name.',not_happy
id21907,' i wanted a reasonably affordable hotel within walking distance of petco park which limited my options. i had a choice between a comfort inn and the horton. neither hotel reviewed that well so i took a chance and booked at the horton. i thought at the very least it would be an experience. i must admit that that i reluctantly booked my stay at the horton grand after reading the reviews posted on tripadvisor.com but those fears were unwarranted. the hotel was clean there was no noise and the a-c worked just fine. there are some things that a more discriminating traveler may find to be annoying like the shower being five and a half feet high the slow elevators (its only a four story hotel so its not a big deal) and the check-in-check-out process is incredibly slow. there are some reviews about the front desk staff being the friendliest and i too experienced that but after stopping to chat with night clerk a few times he wasn’t so bad. if i’m back in san diego again i would stay there if i was looking to go down to petco park.',not_happy
id21908,' very close to meeting so good location. carpet was so bad but there was remodeling going on so hopefully remodeling was being done to the rooms.',not_happy
id21909,' i should have known when i walked in and had to ring a bell for them to unlock the front door. combaination of bad area and understaffed. cheaper to put in a door buzzer i guess. im a platinum member with marriott and made my reservation weeks in advance and requested a high floor. i got floor - with a lovely view of the side of a building. i called to ask about a refrigerator and was told with a straight face that the rooms were too small for them to offer them. i thought it was a joke until i checked in....they were not kidding. very small rooms. no chair except for the torturous contraption of steel and metal that pushed the very definition of chair. though there was certainly room for a fridge. :-) if you are going to lie about why you dont offer a common ammenity at least make it one that is not exposed as a lie as soon as i walk in the room. left a wake up call for -am and it never came. when i called to complain they said they would have to investigate to see if i got the call...the call i just said i had not received. free high speed internet . well it is a third right. it is internet but it is not high speed. have not had this much fun surfing since i had a modem. very loud heater\air conditioner. it is either on or off. i sleep through airplane take offs and i was waking up every few hours at least. i have stayed in a lot of hotels and this is the first marriott to make me feel crappy at the end of my stay. i have to say that every time i have ever stayed in a fairfield it ends badly. mistaken charges stolen items from my room and now this horrible place. pay the extra few bucks and stay at the marquis or the courtyard.',happy
id21910,' this has the potential to be a great place for families. however the owners really need to invest in some updated wallpaperartwork and most importantly a clean and useable kitchen area. there were old crumbs still on the appliances when we got to the room. the cabinets are just disgusting. they are very dilapidated and filthy. one cabinet was so dirty inside that previpus guests had drawn their initials in the dust-dirt. would stay here again if we heard the hotel had done some cosmetics- cleaning.',not_happy
id21911,' for a ---$-night hotel... it is the worst hotel experience ive ever had. reception staff was rude and we had a fire alarm go off our first night. the rooms were dingy the bathroom tinier than the one at home and i was pretty disgusted by the smell inside the room. what a horrible experience. i will never return. rooms are filthy.',not_happy
id21912,' im with peacecorpparents on this. the staff was great but the this grande dame needs a serious overhaul. heating-cooling - good luck getting this to be consistent. noise - we could hear cleary voices in the other rooms and even people urinating. not good. some soundproofing would be nice. tech aspect - im spoiled. you want to cater to people in the year ----...you need to have free wireless. the hard wire internet worked fine but the ethernet cord was all of -ft long. restaurant - nothing special. cleanliness - one strike here. the magnifying mirro in the bathroom had about an inch of dust on it. props go out to - cant recall her name but she was the head of housekeeping. she personally steamed my suit @ -pm at night to have me ready for a big meeting the next day. (kacha may be the name..not sure.) i understand the staff has nothing to to with the structure so please dont let my review reflect on them. that said corporate really needs to get a complete rehab done and make this building a classic with modern amenities.',not_happy
id21913,' we stayed here for two nights as we were in town for a short weekend trip also our first trip to boston. we chose this place because it looked ultra-modern (it is it is a very visually striking place) and it is located extremely close to td banknorth garden which is where we were going to see a concert the second evening of our trip. generally this was a good experience: the room was ready when we got there the staff was welcoming and we enjoyed the bar and breakfast (it is just a basic breakfast buffet but it was certainly convenient.) getting to the subway was a piece of cake (it is just a block or two away) and there are a few pubs and places to eat in the immediate area. unfortunately my spouse and i left one of our belongings in the room (which we realized very shortly after checking out and immediately called about) and regrettably the staff was not especially helpful or empathetic. this one is obviously mostly on us for leaving something behind but we had to call repeatedly to even get a yes or no as to whether theyd seen it and it didnt seem like anyone at the hotel really cared about helping us. i wasnt expecting any sort of compensation or even that they would find the item in question but i hoped theyd be able to let us know if theyd seen it within the day after we checked out. that sort of put a damper on things considering it was a costly item and not easily replaced. i would still say we had an overall good experience here and i would more or less recommend the place (i only wish it hadnt ended on that somewhat sour note).',not_happy
id21914,' perfectly adequate room spacious clean quiet. air con not quietest but we could sleep with it on nights we needed it. staff were friendly & helpful - didnt use the pool. location along road from the grove & farmers mkt ideal - great shopping and great selection of food stalls & restaurants',happy
id21915,' i was spending a night in the city and wanted to splurge so i tried for a --star hotel through priceline. this is what i got. no way no how is this place - stars. it is one of those places that are more concerned with being cool or trendy than with the guests comfort. the room was tiny and not very clean and i was told that no bigger rooms were available. the a-c barely worked; you could only feel it if you were sitting right next to it. people came up to look at it twice and still couldnt fix it. the room was dark -- good thing i didnt want to read -- and the hallways were downright creepy they were so poorly lit. the bathroom had only a shower stall something i find unacceptable in a four-star hotel. next time i want a --star hotel ill be sure to avoid midtown east when bidding. this place was ridiculous.',not_happy
id21916,' this hotel provided a two bedroom two bath suite with kitchen for a reasonable price. however dont stay here based on the edible landscaping or saltwater pool. there wasnt anything in the garden that you could pick and the pool was very small. the room was clean but definitely outdated. the stairs were tough for my elderly mother (they were concrete and the top steps of both flights of stairs were unusually high). the breakfast was very good.',not_happy
id21917,' my husband and i have stayed at this hotel before and loved it so when planning a trip for our son is -th birthday it was the only place to stay for us. the staff made the kids feel special from the moment we arrived. the boys ages - and - were given omni backpacks with special surprises just for them and when the staff found out we were there for a birthday they had a their famous boston cream pie in the room for them when we got back from dinner! everyone from the valets to the concierge went out of their way to be helpful. they also make great recomendations for dinner! we stayed in a suite which was beautiful. it was nice because when the kids went to sleep we could stay up in the other room without disturbing them. the omni is in a great location also. close to fanuel hall and the freedom trail which the boys love to walk. we are planning a summer trip to boston and we will definitely be returning to the omni parker hotel!!',happy
id21918,' we stayed here thru the holidays for - nights. the staff was great and the guys by the door were lots of help with advice for restaurants shopping and touring. the location is great. we walked to dinner every night walked to starbucks every morning for coffee and walked to the white house for pictures and tours. we felt safe clean location and lots of security around. we had a corner suite with an adjoining room and - more room a few doors down. they were great in keeping us all together as we were traveling with our family. one drawback is the lightening in the rooms and bathrooms was very dark. they need to add lots more lights!!',happy
id21919,' $--- as the special rate for a wedding held at the hotel. located right off the montgomery station bart and f streetcar stop a few blocks from union square. the lobby was non-descript small off to the side with no chairs. the original lobby has been turned in to the garden court restaurant. the room was small by modern standards. would have felt claustrophobic if it werent for the high ceilings giving the illusion that the room is bigger. a luggage rack was available to place one suitcase but then there wasnt enough space in the room for a second without having to use the - seat and ottoman. the closet was even smaller. while there were adequate and apppropriate hangars (wooden with bar wooden with clips padded) the closet space was really enough for just one person. and no the second luggage would not have fit. the bathroom was equally small. two people could not get ready in the bathroom at the same time. additionally no fan was available so we had to air out the bathroom between showers. because my travel companion was in the wedding party he had to rent a car. parking is only available as valet for $-- a day! locally there were a few garages but none remained open through the weekend so you could not retrieve your car. prices within the hotel were outrageous. chips and salsa with the room service fee and automatic gratuity came out to $--. (we declined to order). high speed internet service was $--.-- a day. then printing - pages was over $-. the staff and service were courteous and competent but nothing spectacular. while we appreciate the cost of luxury we also expect value and did not feel we received that. given the other hotel choices right in the area of union square it is unlikely we would choose to return to the palace.',not_happy
id21920,' marriott hotels continue to be my choice whenever possible.. they are consistent in all aspects of service.. the front desk and lobby staff are helpful the restaurants and room service are wonderful and the staff always well trained and polite and helpful.. ( you of course do run into a grumpy one on occasion but we all have a bad day now and then right?? ) marriott is a high end great quality stay..',happy
id21921,' found this hotel on expedia. always stayed at the penninsula or ritz but needed more room at a reasonable rate. needed space for - adults. booked a suite for - nights. loved it. hot apple cider and staff eager to assist in all requests. taxis easy to get any time of day. fifth avenue shopping within walking distance. great cocktail lounge. affordable timely room service. small treasure. will never stay anywhere else when in nyc.',happy
id21922,' i enjoyed my stay at the days inn.. the room was very large.. the bed was a king and very comfortable.. the hotel was minutes away from the beach and had a very good pizza place and small store across the street.. plus the hotel was very easy to get to on-off the highway. the pool was clean and inviting. the free continental breakfast was great to start the day.. only minutes to san diego and other areas of interest.. i would stay here again. also there is a drive-in movie theater --- feet from the hotel.. lots of fun.',not_happy
id21923,' arrived at the hotel by taxi and was blown away by the welcome and lobby - entrance area. it was not your typical hotel lobby. i knew it was a new hotel but was very pleased by the welcome at the front desk and very nice room. after a long flight into town felt very warm and welcome (even though it was cold outside). recommend splurging to stay here.',happy
id21924,' it was over twenty years ago that i arrived in la on a late flight planning to stay in the city for just a couple nights. it was late i was tired and somehow i found myself on south main. scary to say the least. i just wanted to sleep though and saw a sign saying hotel with a mastercard logo on the door. checking in was pleasant enough considering it was two in the morning and seemingly in the heart of skid row. i still remember the creaky elevator ride to my assigned room. the smell of stale urine was all-pervasive. i figured that the room would be better though and just held my breath. but no. i opened the door and snapped on a light in the dilapidated room with the frayed blankets on a creepy musty-smelling bed. i hadnt even sat down and i was already having second thoughts about this place. having touched a lot of what i imagined to be unclean surfaces in the building i decided to wash my hands. i turned on a bathroom light and hundreds of cockroaches scurried away in search of the darkness. that was it. i grabbed my suitcase headed down in the elevator. i didnt even bother to check out but exited the building as quickly as possible. i flagged down a passing taxi and headed for the hotel figueroa — a place i should have gone to in the first place.',not_happy
id21925,' i arrived to find out the parking was $--. (that was half of my room rate) which i thought was ridiculous. however since it is a westin i figured what the hey the enterance is off to the side of the lobby....(which is different) check-in was a breeze. although checking in as late as we did the staff didnt really care to point out where the room was or answer any questions i had. so after the second question i had i just quit asking. after getting to my room and taking a shower i found a robe that was extremely comfortable. my mother also wanted a robe so i got dressed when downstairs to request a robe and the lady at the front desk first of all took her several minutes to arrive at the front desk second of all when i asked for a robe her exact response was.... i dont think we have any weve had a large number of requests for those she didnt think they had any but...she sure wasnt gonna be bothered to check for me. which didnt shock me because when she came out to the desk while she was talking to me she was leaning on the desk!!! definately not starwood policy to lean on the desk to greet a guest. (but if that is how the westin does it go for it) good thing i only stayed for one night because i couldnt handle anything more than that....well not dealing with that night crew... good hotel but the service from the night crew could be better!!!',not_happy
id21926,' i really liked this hotel. the staff the room the restaurant and even the bar area are wonderful. my colleagues and i were able to meet the in the seating area near the bar and the service was wonderful. the food in the restaurant was outstanding. we ate there for breakfast and lunch - pleasantly surprised for both.',happy
id21927,' i was in town for a convention and found the sheraton to be an excellent location at a reasonable price. rooms were clean and quiet with access to many amenities. the staff more than anything else really made my stay a memorable one. they were courteous and responsive to every single request. linda who worked in the clubhouse was a rare talent. her unmatched commitment to customer service is a compliment to the hotel and the entire starwood association.',happy
id21928,' my boyfriend surprised me with a wonderful anniversary present and took me on road trip to philadelphia. he wanted to treat us to massages but we had little time to spare before we had to set out for the night. so we went to the instead. after only five minutes we met back outside and went to our rooms. we enjoyed our night until we were driving back to the hotel for the night. i began to develop hot and very itchy rashes on my legs back abdomen and arms. i took benadryl but did not seem to help. at first it seemed like an allergic reaction but nothing that i had eaten or lotions-shampoos used were not new. we had to cut our vacation short because not only was i lethargic from continuously taking benadryl i was suffering with any of the outdoor activities he had planned because of the real condition that i had. the rash became worse. i developed watery blisters every time i exerted myself or sweated. i had pain on my legs arms and all over my back from the hot red blisters that were developing. i now new this was no longer an allergic reaction but an infection. i contacted my primary care physician as well as a dermatologist who confirmed i had staphylococcal aureus folliculitis also known as hot tub folliculitis from ritz carltons sauna!!!!! i spent $--.-- on a topical medication $--.-- for a -- day course of antibiotics (because the topical medicine was not sufficient to cover the extensive area of the infection) over $--- for my visit to my primary care physician and referral to a dermatologist. the subsequent -- days on the antibiotic i suffered from anorexia nausea and diarrhea secondary to the antibiotics i needed to take in order to combat this bug. in addition because we had to cut our anniversary trip short we had to forfeit the money we payed on a bed and breakfast on august --st another ---$. that is what we get for having a night out of town!',not_happy
id21929,' we stayed at the benjamin for - nights it is a nice little hotel in a great location. the front desk staff is not as friendly as you would expect it from this kind of hotel if not to say almost rude. at the check out the lady did not say a word handed over the invoice and said you are done something like thank you for staying with us would have been nice. the lobby is nice the restaurant in the hotel has some really good food and the rooms are nice too. having said that the air con in the room is so noisy that it is impossible to sleep. since it was winter it was not necessary to have it on during the night otherwise it surely would have been a major issue. also in our room the fridge was so loud that we had to unplug it again because of the season not a problem. the room itself was pretty small however that is normal for ny the bed comfortable and the bathroom very nice too. all in all we enjoyed our stay but i would probably not return especially not in summer time.',not_happy
id21930,' the location of this hotel at times square was just great. it was close to almost everything that i could actually walk everywhere. the view on the --th floor was superb. for the price i would definately stay here again. could improve by having bathrobes and coffee in the room though!',happy
id21931,' this hotel is within walking distance to everything you could ever want in downtown san diego. the lobby is beautiful but that is where it stops. multiple things in the room were filthy and required attention. the bathroom needs a big re-do and the tv is are small crt is. all decor is from the -- is at best. elevator waits can be very poor at peak times and i waited over -- minutes to place a room service order. overall the service was far worse than i get from courtyards and hampton is which are in a class well below the grand hyatt. since this is a grand hyatt i had much higher expectations....',not_happy
id21932,' they advertized an onsite restaurant - it was take-out chinese. the rooms were dirty - carpets had not been properly cleaned coffee pot was dirty tub had not been cleaned. the hotel was suppose to provide shuttle service to the airport for our early flight. they did not have a van big enough to hold the entire group and they did not start their shuttle service until an hour after we were suppose to be at the airport.',not_happy
id21933,' my wife and i stayed at this hotel for one night walked in without reservation - days earlier the person at the front desk gave us the special internet rate (---$us). we had a marvelous stay and warmly recommend this hotel. bernard from canada',happy
id21934,' after searching through all the reviews i wasnt sure what to expect of the metro but i was pleasantly surprised on arrival. the hotel has a lovely boutique feel about it & is in a good location - not far away from anything with the subway just at the end of the road. the room was very small but clean & warm (too warm) with no bath just a powerful shower although we did get fresh linen every day . the only down sides were the noise as there is building work going on behind the hotel which goes on until late & starts again early and the unhelpful receptionist anna - who is very sarcastic. the breakfast was good too more than enough to set you up until lunch time with plenty of choice but gets a bit busy around -ish. avoid the hotel bar & grill next door - slow service & quite expensive. a good value for money stay but take your ear plugs and dont ask for any help from anna!',not_happy
id21935,' i was begining to dread having booked here back in june for our stay in december as i have been looking on line at the reviews regularly. what a nice surprise. yes the carpets were a bit threadbare in the corridors but who is sleeping there !!! our room was huge (---) the bedroom-bathroom was incredibly clean and spotless. flat screen tv on the wall (not that you want to stay in your room and watch tv in new york!) the location was fantastic (w --th st off -th ave) literally around the corner from times sqare easy walk to radio city rockafella centre. st james was next to a great take out or sit down deli. across the street bond -- an italian steak house for great meals or a fabulous breakfast of fluffy pancakes maple syrup and strawberries there were - irish bars in the street. what more could you want. if you want to pay about £--- more for a plush lobby and tiny rooms then book somewhere else! otherwise stay at the st james for a homely feel friendly staff free wifi clean rooms location no frills easy use of computer to print out boarding cards for a few dollars and easy use locker $- per --hrs on leave your bags on checkout and use the money you save to do other stuff like see the spiderman musical on --nd street which was awesome ! definately would stay again.',happy
id21936,' this has been our standby hotel when going to sf and loved that it had been redone recently. it is on lombard (hwy ---) very busy but close to the #-- bus two blocks away on chestnut street which takes you to ferry building to the wharf or down chestnut with fun shops and good places to eat and downtown. coventry inn is close to the presido where you can go to the george lucas letterman compound and have a coffee at the starbucks and see the starwars folks in the little museum hit the shops and restaurants (be sure and go to rose is cafe) on union street visit the palace of fine arts and walk through fort mason and the presido. these are all within walking distance for good walkers. this hotel in not downtown but in an interesting neighborhood with lots to do. the hotel is basic clean reasonable and has free indoor parking! the staff is very helpful and charming.',happy
id21937,' much of the hotel is undergoing renovations but the staff worked hard to make the service compensate. when we checked in our keycard didnt work in the room so i went downstairs to get another and someone came up to ensure the new key would work... which it didnt. but they quickly let us into another room on the same floor so we didnt have to go back downstairs went down and got the new key for us and we didnt even have to change floors or towers. (very thoughtful since i was waiting there with my --year old!). the rooms were very nice with a great view. plenty of toiletries replenished daily. paid internet - the price varied according to your desired connection speed (never my favorite bit). the jacuzzi was closed while we were there and the pool was quite cold but the loungers around the pool are fantastic! due to the construction there is a detoured path to the pool area and the nearest restrooms could be closer (only the top floor restaurant was open when we were there). most of the restaurants - cafes in the hotel are under renovation but there is a skybrige connecting it to plaza of the americas with the ice rink and lots of fast food options. this skybridge is a great place to take a toddler with energy to burn especially as there arent any playgrounds in the immediate vicinity.',happy
id21938,' we stayed at the beacon for - nights and were very impressed with the appearance and cleanliness of the hotel. our one bedroomed apartment was beautifully decorated and spacious and we found the kitchenettetwo tvs and the safety deposit box in the wardrobe very useful. the location is superb with central park close by as well as a supermarket shops cafes banks and the subway and it is only a short taxi ride to times square. we would highly recommend this hotel.',happy
id21939,' we stayed at this hotel for a three night weekend getaway as a part of a package with the victoria clipper from victoria british columbia. location is great - an easy -- minute walk to the pike place market. very friendly and helpful staff. we left an item in our room after checking out and the staff contacted us and mailed it to us within a few days. we stayed in a renovated room on the --th floor and were very pleased. as a frequent traveller i recommend this hotel! only ---- minutes walk to monorail station; deli-grocery across the street; dining room and bar in the hotel good.',happy
id21940,' last time in ny i stayed at algonquin. i thought it was ok but not more than that. this time i chose this hotel which was better but it is not more than three stars. the service is ok the door men are very nice the reception so so. the room is very small and you should not live here if claustrophobic i practically stared into another wall from my window. the location is very good close to shopping on fifth avenue.',not_happy
id21941,' the ladies at the front window were very accommodating and sweet. the entrance-lobby area was very clean as well as the room. when we requested anything they were ready to provide what we needed! i will certainly recommend this hotel to others.',happy
id21942,' this hilton has a terrific location for downtown san diego-harbor sites restaurants waterfront etc. the interior is nicely done. the rooms are pretty generic somewhat better in the adjacent upscale section. downsides: no wireless (good luck with your ipad); very poor in-house restaurant which had closed by -:-- the evening i arrived; valet parking only at $--.-- a night. if you are not parking and plan on dining out every meal this is a good place to stay and access the gas lamp and harbor areas. otherwise this part of san diego has many other choices at similar price with more up-to-date amenities.',not_happy
id21943,' stayed at this hotel while attending a literary festival (litquake) in san francisco in october. it was unseasonably hot for san fran which was weird but we had a pleasant stay at the hotel. were diamond members so we had free breakfast buffet every day and that was great-especially if you have children. the hotel itself is pretty standard. nice basic rooms and our view was ok-nothing spectacular but the service was great check-in and out completely hassle free and it is a good location in china town. we were able to walk into the italian section and head over to the embarcadero and other places easily. big tip-getting anywhere from that hotel requires some prep time if you plan to take a taxi or even hire a car. we had a private car and driver we arranged through the hotel and the guy got lost and we almost didnt make it to our event. plan ahead and dont expect to walk outside and flag a cab down and get anywhere quickly. it is insane. there is a spa of some sort in the hotel that looked nice but we didnt have time to check it out. do not underestimate the fact that this is basically a business hotel so it is not a luxury property-but it is a great location and within walking distance to some cool places. would not say this is a place for romance. families traveling with a spouse on business people like us who were there for a quick trip and perfect for business.',not_happy
id21944,' recently returned from - night stay and loved the hotel! service from all staff including maintenance cleaning front deskbarrestaurant went above and beyond to make our stay incredible! location is fabulous walked everywhere felt very safe. bars live entertainment cafes shopping etc. all within walking distance. the room was neat and very clean comfortable king size bed and great pillows. restaurant food was wonderful. nothing i didnt like and would absolutely recommend this hotel and will return in the future. loved it!!!!!',happy
id21945,' just returned from the mlk dedication in washington and the jefferson was our choice of hotel for this trip. it was very convienent (a few blocks) to the white house and many downtown eateries and attractions. the metro is also just a couple of blocks away therefore getting around is very easy for anyone. even though there is a lot of street traffic during the week virtually there was not very much outside noise coming into the room. the windows are double-paned. the hotel has just gone through a renovation and is quite comfortable and luxurious. the deluxe suite had a wonderful marble entry nice size living room bedroom and huge bath with one of the best showers i have had in a hotel. it is true that it seems as if you are in a friends luxury apartment. the staff was very professional and discreet and when a cab was needed and the bellman was away the very well dressed female front desk receptionist proceeded to walk out of the lobby into the street and hail a cab before we could blink an eye. impressive. we did not eat in the restuarant therefore i cannot comment on the quality of food but if the smells and decor of the dining room and private wine room were any indication of the kitchen is ablilty it would be as top notch as everything else offered at the hotel. we also did not do any spa treatments due to the busy weekend schedule but the suite amenities were from the spa and were quite nice. all of the lighting in the suites are on dimmers. nice touch. the mirror lighting in the bathroom could be brighter however. little touches like soft music playing on your bose radio after a day of museums and walking is very refreshing. the public rooms are quaint and really make you seem as if you are not in a hotel at all. this is a excellent hotel for the business or vacation traveler. it is now one of my favorite places to stay while in washington dc.',happy
id21946,' palomar is a small boutique hotel part of kimpton hotels located on market and fourth st. the hotel itself is not that big it is only - stories high however it was very homey and inviting. positives: - location is perfect a few blocks away from union square less than a block away from sony metreon and san francisco shopping center. - we are big on customer service so that is the first thing that we noticed when we arrived. everyone was friendly and very approachable. they always greeted us with a big smile and was willing to help. - during our check in we were upgraded to a suite without even asking. perhaps because we are members of the kimpton? they also greeted us with a welcome bag which consisted of a bottle of distiled water and an apple. it is not a big thing but it is a nice gesture. - we have stayed at many different hotels in san francisco but we have never encountered hotel rooms so quiet before. we were on the -th floor and we could not hear the busy streets at all. we were expecting to hear a lot of noises (i even had my earplugs ready) so this was a nice surprise. some of the problems we encountered during our stay: - i usually dont use shampoo and conditioners provided by hotels but kimpton usually provides great amentines so i decided not to bother to bring my own. the shampoo (aveda) really dried up my hair. not a big deal really for i was smacked in the middle of downtown an easy walk to get my regular shampoo. - the pillows were small. we are used to having either queen-king size pillows on a king size bed but these pillows provided were the standard pillows. they were so small that they looked out of place on such a large bed. - the bathroom was nice and the tub was big enough however the water in the tub took forever to drain. in fact the water reached my ankle when i was taking a shower. we let the hotel know about this but we were encountering the same problems the whole time we were there. the toilet wasnt flushing properly also. we had to flush at least twice or three times each time. overall we had a great stay at palomar and most likely will return.',happy
id21947,' i stayed for - nights staff was helpful maids friendly...however you do get what you pay for as far running into numerous prostitutes on my way our of the hotel at night... unusualy small bathrooms... a window compariable to one of a jail cell.... over all its just okay nothing special',not_happy
id21948,' ive never stayed in a holiday inn before and chose this one due to a recommendation in a travel booklet. i was pleasantly surprised at the beautiful hotel immaculate room and wonderful staff. everyone from the front desk to the cleaning staff to the restaurant staff were top-notch professionals. the beds and pillows were extremely comfortable. the hotel is located - blocks from mcpherson metro station which is only two stops to the mall. it is also an easy walk from the hotel to the white house and beyond.',happy
id21949,' we just returned from our short but wonderful trip to washington dc. we selected the hotel palomar based on its ratings through tripadvisor and were excited to stay in a luxury hotel. we had reserved an executive king room for october -----. upon arrival i must say i was slightly disappointed with the appearance of the hotel from the outside - i was expecting something with a little more character but that did not cloud my opinion of the hotel. at check-in we were greeted quickly and politiely. phillip the concierge noticed that there was a line in the general check-in area and asked if he could help us. we really appreciated it. we also appreciated that we were able to check-in early. overall it was a quick efficient and informative process. we were provided with a great general overview of the hotel and city. he was a very welcome start our mini vacation. our room was spacious clean and had a nice view. some of the finishings in the room could have used some attention such as the lack of towel racks in the bathroom (holes were there for the rod just one was not there) and peeling wall paper. the bed was very comfortable and the room contained lots of great information about dc. i was disapointed with the towels - many were older and some even stained. again nothing huge but not what i would have expected. the continental breakfast was enjoyable although we were squeezed into the back of the restaurant with furniture stacked to the side. this is where my major concern with the hotel lies - while enjoying our breakfast two very large cockroaches were climbing the bench seats at the back of the urbana restaurant. these bugs were at least - inches in length and were roaming freely. i was disgusted when i saw this and when it was reported to the staff they did not seem at all concerned. i heard one other guest point this out with much the same reaction. the next day when we wanted to enjoy our breakfast we were told it was already cleared. this was at --:-- a.m. on a sunday. i would have expected that it would be available until --:--. staff were generous and did prepare us a muffin fruit and coffee. while sitting i did notice that the carpet was completely worn underfoot and moved when i went to stan up. again not a major concern but certainly i would have expected more from the palomar. the best part of our experience at the hotel was the staff. everyone you met was exceedingly friendly helpful and courteous. i cannot find any fault with them (save and except for the hostesses in the restaurant and their reaction to the cockroaches) and they are certainly what made a difference to our stay. overall it was a nice hotel but it was not fabulous. it did not wow me and i expected more for the --- star hotel it is. the location is fabulous - great for catching the metro and traveling to sights around the city.',not_happy
id21950,' the title says it all first room was next to the lift shaft it was very noisy the second room was an adjoining room and those next door were very loud and tried to get into our room. the third room was also next to the lift shaft and so every couple of seconds the room shook as the lifts travelled up and down. the hotel itself is adequate and attached to the prudential cente shopping mall. there is a starbucks in the lobby open at -am which is handy. around the corner there are a couple of bars the pour house is one which is quite handy and reasonably priced for food and drink.',not_happy
id21951,' my friends and i found fashion -- to be very innovative stylish and a perfect complement to the fashion district. great thought and creativity went into every facet of its design. it is in a convenient busy location right off -th ave. yet rooms are perfectly quiet & restful. the staff were very friendly and accommodating; the concierge christian was especially helpful and knowlegeable. i already look forward to a return visit and a longer stay!',happy
id21952,' traveling on business in mid-september ---- i was welcomed at the front desk by crystal who treated me like i was booking their most expensive room when in fact i had reserved one of on the ave is less expensive accommodations. although the room was compact it was beautifully appointed and furnished with an extremely comfortable bed and luxury linens. the in-room coffee maker was a single-cup keurig machine that made great gourmet java. the bathroom was large and equipped with high-tech fixtures that worked as well as they were stylish. the oversize window offered a nice view of broadway. it was easy to get to my meetings because of the convenient location close to the --th street subway station and right on the m--- (broadway) bus route. it is a quick train ride to lincoln center or columbus circle and only a few minutes farther to times square---nd street. central park west is within easy walking distance. when i explained that my plane would be leaving in the late afternoon the desk staff person (crystal) arranged for me to check out as late as possible (- p.m.). when i left the hotel angie courteously checked me out with a smile. both the accommodations and the staff of on the ave made me feel like an honored guest. i would definitely make a return booking at this great hotel located in a great neighborhood.',happy
id21953,' this hotel is beautiful. we are staying here at the end of our holland america alaska cruise (more on that elsewhere). gorgeous facility lovely room amazing bathroom. but for $--- a night i would have expected the wireless to be thrown in. seriously.',not_happy
id21954,' stayed - nights in a one bedroom suite. great views and the staff was incredible. i have a gluten allergy and the cafe and restaurant were extremely accomodating...whether we needed ice or anything for the room they delivered within minutes. the location couldnt have been better either surrounded by tons of restaurants within walking distance. my next visit to nyc or any other location that has a trump property i am forever loyal.',happy
id21955,' i stayed in this hotel in april and the hotel itself is pretty nice. i loved some design features in room. i really did not mind the noise during the morning time due to protest of hotel staff but i did mind one of the staff member being very agressive towards me when i went out from hotel during protest. from the other side i undestand that this is the reaction that should made me check out from hotel. during the day employees are super-nice.',happy
id21956,' we stayed with this hotel for - nights for july -th weekend. upon arrival we were checked in with no hassle so easy and very friendly. the lady behind the desk wished me good luck as i was proposing to my partner during our trip. i had informed the hotel beforehand of my plans and they provided us with a brilliant corner room on the --th floor. we was sent a special package of champagne strawberries and cheescake for our engagement which was a really nice gesture. i cannot fault this hotel what so ever and i urge anyone unsure to book asap as we will definitely be staying again. we felt so comfortable in nyc with crowne plaza as our base. as for the negative reviews ive seen on here - ignore them. no hotel is perfect but this however is very close. its our home in nyc from now on!',happy
id21957,' we spent - nights at the westin in times square the first week of oct to celebrate my sister is --th birthday. the room was perfect best view of the city overlooking the hudson river. the conceirge was the best i have ever dealt with (her name was melanie) from flowers to champagne to suggestions for dinner and activities she gets my highest admiration. the heavinly beds are more than heavnily. the food at the don shula is steak house the best. the hotel bar was fun drinks great and snacks some of the best without having to pay for them. we were within walking distance to almost everything. did all the tourist things carriage ride in central park saw - fabulous shows and ended our stay with a supurb dinner cruise on the hudson river circling the statue of liberty before returning to that heavinly bed. its worth the trip and westin hotel is worth the money.',happy
id21958,' first time visit to nyc - great experience at the washington square hotel. deluxe queen was plenty spacious by ny standards. everything recently upgraded (except maybe the ac which worked flawlessly). charming hotel in a great location. hop on the subway right around the corner if you have to - all you need is within walking distance. great stay - looking forward to going back. one note -- we tried to book a two night stay online and the deluxe queen room came up as unavailable. called the hotel directly and it was available. go figure.',happy
id21959,' i want to compliment you on your entire staff but wanted to point out especially the service provided by domingo. he was very polite helpful good natured and funny. he was able to answer any and all questions i had. please pass on my compliments to your staff and especially to domingo.',happy
id21960,' i have stayed here many times and it is been a good experience. it is a little pricey but worth it. on my latest stay they upgraded me to a townhouse suite which was luxurious. there were two flat screen tvs wine glasses and dinnerware in the suite. wonderful views comfortable rooms a deck facing the market and the bay. the staff have always been helpful. nothing at all bad to say about it.',happy
id21961,' spacious even if youre comparing with non-nyc hotels: compared with standard nyc hotel rooms these rooms are airplane hangars. clean. the colour scheme may lend itself a little to dingyness: beige and dark brown but it is clean nonetheless and well-maintained daily. views are great. we were actually on the back side of the hotel looking south to the old city and east across to brooklyn. lots of blue sky. if driving park in the lot across the street. it is -- bucks a day instead of the --(!) dollars the hotel charges for valet parking. there are lots that are even cheaper within a short walk if you check nyc.bestparking.com before arriving. to clarify an earlier post the nearest subway is at park avenue about --- meters away and it is one stop south of grand central. the neighbourhood is quiet and the food at the barking dog pub in the hotel is both good and reasonable. a few more good restaurants on third ave just east of the hotel. the gym is excellent appointed and complimentary. big plus. the only con i can think of is the -- bucks a day for internet. that is too much especially when internet is now commonly free and wireless in similar hotels. the theatre district is very accessable by subway (one stop up and one stop over is broadway and --nd) or an - dollar cab ride to your show if youre pressed for time and need to make an - pm curtain on time. we liked the neighbourhood. murray hill is safe and a nice break from times square now that the square has become an even larger loitering station from --th down to --th streets as broadway is partially blocked for pedestrians. things to do in avoiding times square since your in murray hill? take the #- subway on park avenue a few stops south and you end up at the foot of the brooklyn bridge. walk it. walk around the corner on park ave to the morgan library always cheap (-- dollars or less) and free on friday nights. great architecturally and for it is varied treasures. walk two blocks over to the empire state building then further up to the library and bryant park. take the same #- one stop north to grand central and walk up park avenue or simply walk up from the hotel. tour the waldorf (a really remarkable landmark.) this is not a luxury hotel; it is probably something better. it is clean quiet functional (you could cook a turkey in the kitchen if youd like though that may be a little much) in a good neighbourhood away from the madness of times square.',happy
id21962,' this was a good hotel. the rooms are very pretty and clean and hotel is pet-friendly. our dog loved it as well. free wireless and free breakfast was great! one of the staff made omelet the way you like it. also served danishes biscuits & gravy bacon sausages bread and cereal. and if you dont have time to eat take some on the road! good meal!',not_happy
id21963,' i stayed at this hotel in october. it was very busy when i was there and still received excellent service. the room was clean. great location for shopping and restaurants. the only complaint would be that you can never get just a drink at champions. you need to get food to sit at a table and the bar is always too crowded to sit at or to get a drink. food was very good.',happy
id21964,' what can i say that has not yet been said!! spent last weekend @ setai with my family & it was amazing right from the get go...the staff is so very friendly hotel beautiful rooms large(very sleek) excellent location service out ways any - star i have stayed @(that s alot!!) my new hotel for nyc. a big thank you to mr.fehay for making our stay the best ever nyc trip... cant wait to return',happy
id21965,' ...and it was ok. very good actually. but overall the palomar has a corporate feel. not bad but not as great as some of the reviews here portray. it did feel a little marriott-esque at times. to me that is the kiss odeath. booked a suite but the view was of a glass-curtained building next door. ok moved to a spa premiere king with a better view. the room was comfortable and clean but again no edge just kind of corporate. mattress was not to my liking. the bathroom was huge with a gigantic tub but oddly the large walk in shower had a single small shower head. you had to stay right underneath the head to stay warm during your shower negating all that space. nothing wrong with that approach but why spec out such a huge shower if the design includes this type of shower head? odd. the tub was fun for one splash but really not that practical. the gym was better than average for an urban hotel. there is nothing wrong with the palomar. it just lacks that urban edge and vibe that i seek when traveling. other hotels do a better job in that respect in town (ahem one begins with a j) and ill be back there next year. btw the staff were incredibly friendly and helpful. sable mixes a mean cocktail. kudos for the customer service and friendliness. for family or corporate travel this is a great safe option. and that is the scoop.',happy
id21966,' just completed our fourth stay at this marriott in the financial district. only one block away from ground zero and a short walk to wall street ... so ideally situated if that is where you want to visit and explore. quite a bit of new construction going on in the area but it is really not a problem. all part and parcel of the rejuventaion of the ground zero area. we had a bump in the road this time around however ... for the first time since weve been staying there ... but it wasnt the hotel is fault. noisy neighbors on our floor in the small hours ... one call downstairs and security made a visit to the low-life perps and all was well after ... but you dont expect this sort of thing at this hotel. next morning we followed up with the management who were most apologetic and agreed to move us to a higher grade room as the noisy lot were booked in for another night. the hotel also compensated us very well for our disturbance and inconvenience. the hotel continues to be the long-standing air france hotel of choice for their cabin staff (they werent the noisy lot) and that speaks volumes. the beds are exceptionally comfortable and the quality of the bed linen is the very best. before we visit manhattan we always check out other hotels for deals and prices but always keep going back to the marriott on west street ... and believe me ... we are very picky about where we stay what we do and where we go in nyc. all the staff from the manager down to the bag handlers are very professional and give the impression they are you are staying there.',happy
id21967,' we stayed at villa florence on november ----- ---- friday and saturday nights. the location was great the room (bed bath) etc. were fine. the bar and restaurant food were quite good. our room faced ofarrell and was very noisy. on those two nights there were buskers playing badly the same tunes over and over and even with the windows closed and drapes pulled the sound was not even vaguely muffled. (they did stop at -- pm.) the sounds of the cable car and crowds were also very audible but ignorable. the free wifi did not materialize and attempts to get it solved resulted in long telephone waits which i ultimately abandoned. the tv did not get any public television station msnbc or the comedy channel. so if you will be out until the wee hours dont need internet and only want to watch sports on tv this will be a fine hotel for you. if you desire quiet or internet or non-sports tv best to check that out before booking.',not_happy
id21968,' entry and check in--the lobby is grand and minimalist at the same time; either way it makes an impression. check in was efficient and easy. room--a spacious one bedroom suite. the for opens to a sitting room with a desk and tv. the center section contains the bar-mini bar-coffee area across from which are the sink and toilet room and the separate rainfall shower separate areas each behind a frosted glass door. then the sleeping area with it is own tv. a view of the building next door wont knock your socks off but wasnt that important. a more impressive view of the hudson and the statue of liberty is available from the rooftop bar anyway. the bed was comfortable the room was quiet the water was hot. in sum a modern comfortable room that was a welcome place to rest after a day in the city. one small complaint...as this is a recent renovation-modernization of an embassy suites one would expect a room safe but there wasnt one. location--near the hudson and wtc site in battery park. on the plus side nice and quiet away from the congestion and street noise of midtown. on the downside a little inconvenient for seeing other parts of the city. however we found that the positives won out as access by foot taxi or subway for us where we needed to go with minimal inconvenience. all in all id recommend the conrad highly unless you need to be in the middle of the action.',happy
id21969,' lovely hotel bedrooms had microwave fridge and coffee machine. recommended a fabulous restaurant.',not_happy
id21970,' we stayed at the metro in may ----. we chose a double double room (two double beds) and made sure it was at the back and non-smoking (following your previous reviewers). hotel is in brilliant location for seeing all of manhattan. decor is tasteful art deco and roof terrace-bar has great views of empire state building etc. room was very clean and mainly quiet (although air con was a bit clunky and we overheard someone at reception who said she had had a sleepess night as hers leaked) and binmen woke us up on monday a.m!i wouldnt get over-excited about the free breakfast - it is just bagels and muffins.the metro grill serves good quality food but very pricey. overall we were pleased with our choice.',happy
id21971,' i have attended a meeting at this hotel in june for the past three years. the only plus is its close proximity to the metro. the minuses are many. elevators are very slow my room was very far from the front desk and had a large roach in it. the ice machine on my floor was broken for three days. the cokes in the vending machines are $- for a --oz can. the front desk is understaffed the phone rings -- or -- times and the line can get very long. twice i have had false room charges for the in room minibar even when i refused the key to it upon check in. the year before i had a toll call on my bill when i was not even in the room.',not_happy
id21972,' great location wonderful staff and huge suite with full kitchen. stayed at the hotel for a total of seven days with a one day break in the middle because they were sold out on that day when i made my reservation. the special deal was soooooo good i did not mind going somewhere else for a day then going back. the first junior suite we were in was great but the second one was dumpy. the carpet was dirty and stained the recliner had some sort of stain on the side of it and there was obvious water damage and mold on the wall near the windows plus the wallpaper was peeling off in that location. other than that it was great and i would stay there again if the price was right.',happy
id21973,' outstanding service and above average rooms. perfect hotel to enjoy the spirit of new york. ask for a room on the --th street side as high as possible.',happy
id21974,' our family of six stayed three nights in a two bedroom bay view suite in june ----. we had a perfect stay from check-in to check-out. every element of the hotel was excellent from service to accommodations to location. i highly recommend this hotel if it is in your budget and would not hesitate to stay here again. the valet was very friendly professional and efficient at each and every encounter including running down to the car for us to get a couple items we had left. santiago personified the welcoming nature of the staff and truly made us feel at home. the front desk staff checked us in efficiently and walked us to our room familiarizing us with the hotel layout despite our late night arrival. the complimentary breakfast is more than sufficient to get you up and going for the day. they had a wide variety of pastries hot filled croissants breakfast burritos and breakfast sandwiches as well as gourmet instant oatmeal and the fixings at least five types of beautiful fresh fruit and yogurt. plenty of selection on coffee and teas as well. our favorite location to dine was the nursery terrace (the weather was lovely when we visited) but it can get cool out there. our room was modern with a well-appointed kitchen. plenty of room for us and our four children to stretch out. state of the art sound system. the housekeeping staff was excellent. in - years of luxury travel this resident attendant is only the second to leave us a thank you note for the gratuity that we left. very sweet note too. :) the location of this hotel was ideal for what we wanted to do. we walked east and enjoyed the ferry market terminal farmer is market alcatraz tours pier -- ghirardelli square dim sum at yank sing-rincon bldg location (must try) and drove west to the exploratorium chrissy field ocean beach and golden gate bridge. also great for catching the cable car to union square though i recommend doing that during off hours as it can still be a wait. this hotel receives my highest recommendation.',happy
id21975,' the first thing to say is that the view from the --rd floor is amazing!!! however i dont understand how being up that high i had no cell service and very little wi-fi? the concierge is very knowledgeable and friendly. they recommended some out-of-the way places to eat and visit and they were wonderful. being directly across from wtc my husband and i (who is a former firefighter) were honored to visit. the millenium hilton cares for its guests and we will return if ever given the chance! the pictures we took just from our room alone were beautiful. the millenium hilton helped to make our nyc trip very memorable.',happy
id21976,' my husband and i had a very nice stay at the hilton march ----. this was our second stay at the hilton. when we checked in our original room was in the main hotel building but we asked to be moved up to the cliffs and they were very nice and moved our room right away. we had a very nice room with a day room and a bedroom and a balcony. we had direct access to the cliffs right off of our floor. room was very clean and the bed was extremely comfortable. the ground are very nice and spread out. there are shuttles that can take you all over the resort if you do not want to walk. there are two main pools in the main hotel a family pool and a adult pool. the adult pool was very nice and quiet. the family pool looked nice and there was a lot for the kids to do including a water slide. there are also a number of smaller pools all over the resort. the fitness center was nice i was however very annoyed that is was a ten dollar a day charge to use the fitness center. we only ate breakfast at the resort it was not to bad. we ate at different pointe of view one night and it was outstanding. get reservations for an early or later time if you want to sit outside. we had a beautiful table outside for sunset and it was wonderful. over all we had a great stay and would come back again.',happy
id21977,' first the positive comments--good location front desk workers were very personable. now the rest--my room was filthy. even after the cleaning person finished there were lint paper and piled up dust in every corner. the bathroom and dressing area had what looked like chunks of dirt on the floor. there were hairballs in the bathtub leftover from a previous customer. only one electrical outlet and one light were working. the bed mattresses were old and soggy. there was a musty wet-socks smell that permeated the room. get the picture? it was a pre-paid hotwire booking so i was stuck with my choice.',not_happy
id21978,' we liked this place and would have given a - if not for the price being expensive. saying that san francisco is expensive. location is pretty good cable car line right outside but it can get busy.....may have to walk down the hill a bit to get on at busy times. about a -- minute walk to fishermans wharf otherwise. staff polite although a little distant but did everything asked of them graciously ( wake up call and arranging a cab for airport). doorman was friendly. room a decent size clean and pretty quiet (you could hear a low din from the cable car not a problem for us though). old school massive tv though! you need to be fit if you get the bart to powell and walk with your case it is very steep! overall a good stay just a bit expensive for what it is.',happy
id21979,' my husband and i were very with our two night stay. everyone was friendly from the front desk people the staff people in the hallway; it was a very pleasant experience. this hotel caters to families but even though we are empty nesters we felt just as welcome as anyone. we thought the hotel was very pretty and our breakfast each morning was delicious. the man who makes omelets was charming to visit with. make sure you get a room (with a balcony) that overlooks the courtyard. you can watch people toasting marshmallows in the fire pits watching the movie shown on the wall and enjoying the pool. even though the hotel was ---% full it didnt feel crowded. we would like to come back again in the future.',happy
id21980,' this is exactly the sort of place that could be obnoxious if your arent in the band. its not a temple of hipness though; just a great hotel with a great staff. yes the interior looks a bit like a euro version of a grand hyatt but the rooms are comfortable (though a bit small). my room (#---) had an awesome view of church street. the location is perfect; just a few blocks from anything you could possibly want. i grew up in manhattan and am shocked at how incredible tribeca is; it used to be full of sweatshops and manufacturing (!) the restaurant is decent though nothing special. i would highly recommend this hotel to savvy travelers.',happy
id21981,' you maybe drawn to this hotel for its location which is excellent but avoid it if you can. the walls are paper thin. there are no mini bars in the room just an empty fridge. cleanliness leaves a lot to be desires- the aircon vents in our room had mold on them. scary the club lounge is like a small divie bar with out the character. should have been ut off when spotted a whole parking lot of electric chair carts sitting in the lobby the worst hyatt i have ever been too.',not_happy
id21982,' i find it outrageous to see a hotel with such history and reputation lying so low in the tripadvisor ratings. how the hotel management havent reacted to this feedback is astonishing. i stayed here a wee while back and for such an iconic hotel i found it a disappointment. basically the rooms are tired and in need of updating. i stayed in - rooms after requesting a move from the first (due to it being next to a noisy service elevator shaft). both rooms had floral decor and bedding which isnt really my cup of tea. the wallpaper was shabby and i found it massively unimpressive. however the building itself is in a great central location and you cant help but be impressed with the lobby. also in the illustrious surroundings of the bar youll feel like a film star when ordering a gin and tonic. but this is all well and good because you can enjoy this without checking in. just wander in off the street to sample the public areas. it is the rooms that we pay for. these simply arent good enough for --st century travellers. you have been warned.',not_happy
id21983,' we had a huge room at a good price. breakfast was included so we could plan the day in comfort. very close to the underground and buss routes so we were able to use public transport. staff were friendly and very helpful. this will be our regular hotel in la.',happy
id21984,' stayed - nights for business figured it was a good central location for my needs. i had a late check in and had trouble finding the parking lot; turns out that the lot that is supposed to be directly across the street is actually a block away. late night in a bad neighborhood schlepping luggage that far (and being a lone woman) not a great situation. once i checked in and paid for parking i then had to run back to the lot past the creepy looking people standing around on the streets to put the pass on the dash. the rooms are basically closets which i expected from the photos online. the windows dont lock and have no screens. the cable goes in and out. expedia will tell you when you book that there is free wifi and a queen bed but there is not it is -.-- per day and the bed is full at best. the bathroom looked good at first but then i discovered that there was no liner to the shower curtain (so the cloth one kept sticking to me while i showered ew) and also that the drain cover was not attached to anything so every time it shifted i was in danger of sticking my foot in a rather large hole. the shower head also sprayed all over the bathroom. (odd side note; they do not provide washcloths only towels and a hand towel. ???) there was also an oddly placed soap holder that basically punched me in the face when i tried to bend over. ladies if you need to shave your legs dont plan to do it in the shower. paint is cracking all over phone had some kind of red splatters on it and nobody answers at the front desk until after -am (so youre sol if you have an early meeting and need an iron). i did my homework before i booked; there were some negative reviews (which were spot on as it turns out) but were far outweighed by the positive. the only conclusion i can draw is that perhaps the owners have many friends who post positive reviews on their behalf. just awful and lacking in basic amenities. spend a few extra bucks and stick to a big hotel chain where it is safe!',not_happy
id21985,' this is a beautiful hotel with unparalleled service. for the price there is not a better deal in dc. the rooms are luxuriously comfortable and the staff is formally friendly. it is simply a taste of the good life.',happy
id21986,' we just got back from - nights at the time. we had a newly renovated room which was extremely nice but smaller than other hotels i have stayed in in nyc. the room was very clean and housekeeping was efficient. we had a red room on the -th floor (there was a red scent vial in the room but no jellybeans) our view was of the building next door (but we didnt go for the view). there is lighting around the window which gives the impression of daylight coming in the window since there wasnt much coming in naturally. the flat panel tv had a good variety of channels. some came in much better than others. the bed and pillows were comfortable. the bathroom was small but you could move around in it fine. the amenities in the bathroom were awesome. (ask how to use the thermostat before adjusting the temperature or your room may get very warm. if you adjust it properly the room stays very comfortable) the fan on the ac was loud but it was white noise so it didnt bother us. we didnt hear any sound from the neighboring rooms while in the room but in the hall you can hear every conversation in every room. the only inconvenience we had was on the day we checked out only one of the two elevators were working. we booked on the internet and got a great deal. we were going to shows so this location was ideal! we will definitely stay there again.',happy
id21987,' i initially did not reserve this hotel. instead i was moved over to this hotel when my early check-in request was not granted at one of it is sister hotels. i must say for once i really lucked out! this hotel was a realy gem as far as new york city hotels go. first of all the reception staff was very nice and accomodating. the hotel and facilities are clean modern and comfortable. the room was surprisingly spacious for a new york city hotel room too. overall i was pleasantly surprised and enjoyed my stay. for the right price i would definitely recommend staying here. it was by far the nicest hotel i have ever stayed at in manhattan for a reasonable price.',happy
id21988,' i stayed for a few nights recently at the hotel california for a work-related trip. location is decent and is within very walkable distance to union square-powell st. cable cars etc. plenty of good local restaurant and watering hole options nearby so that was a plus. and fairly convenient to the bart unless youre lugging suitcases up the hill (i miscalculated the distance...probably - or so long blocks from the bart station which was not a fun way to end a long travel day late on a saturday night!) my hotel room was adequate - a little on the small side but it worked well. the bed was decent which my aching back appreciated. the shower was plenty hot with excellent water pressure. the major downside - the street noise! my saturday night stay was horrifying even after a -- hour day of air travel that left me completely exhausted and seemingly impervious to sound-related distractions. it sounded like roving bands of marauders on the street below until easily past - or - a.m.! other nights were not as bad so maybe it was merely a rambunctious saturday night crowd. my poor noise-related sleep experience on my first night however caused me to sleep with headphones on during the other nights. bring ear plugs or headphones especially if youre facing geary st. there are other normal big-city noises as well (sirens car horns etc.) but i guess that is to be expected. the elevator was ancient but charming. i think it was out of order for one day while i was there. i opted to climb the stairs for exercise though so it was no big deal for me. the service was excellent. all staff members i interacted with were friendly helpful and treated me with respect. no complaints at all with the staff. breakfast was average and nothing special although i did appreciate the convenience of having something in my stomach before i left the hotel each morning. hearty breakfast eaters should pass on the free continental breakfast at the hotel and opt for alternatives at one of the many small diner-type restaurants located nearby. a final major negative for my trip was the wireless internet connection. it was completely non-existent in my room on the -rd floor. this was very frustrating as i had a lot of work to complete that required internet access. i ended up hanging out in the funky lobby for good internet access (a pretty cool place to hang out and people watch but not good for accomplishing work!). in summary my stay was a mixed-bag. the positives were enough to offset the negatives - thus my average rating rating. i can see guests rating this hotel higher or lower depending on their sensitivities to some of the things i outlined in my review. i would stay here again and would recommend it to others especially if they needed a reasonably-priced option near union square on short notice. but i would probably be inclined to first try other alternatives to see if some of the issues i outlined are better elsewhere.',not_happy
id21989,' i am a regular traveler who needs to be in new york --- times a month. ive stayed at dozens of hotels in nyc including the boutiques but i always settle back into the w new york (on lex & --th). whatever-whenever is a cute little customer relations title but at this specific w it truly means just that. the staff genuinely cares about your overall experience and they put forth maximum effort to see to it that it is never short of exceptional. special thanks to nicole f and tim m....ill see you all soon.',happy
id21990,' this is the hotel to stay in on the uws. the room was spacious especially for nyc. the little kitchenette made livin easy...with a fabulous supermarket and gourmet shop within spitting distance we kept our food expenses down. the neighborhood is very interesting and varied- shops zabar is (yes) and nice leafy side streets. the hotel is quiet and caters to a seemingly thoughtful crowd. our room was clean and the bed was comfortable. the price was right as well. we liked being near buses and subway but far enough away from commercial areas to keep our peace of mind. hotel is a nice walk from central park and american museum of natural history.',happy
id21991,' my husband and i stayed at the westin over labor day weekend. we had a great time. when we checked in we were given an upgrade without even requesting one!! we stayed in the older portion of the hotel which was fine. never having been there before we didnt know any different. my husband liked the nostalgic feel although i wouldve preferred a more updated room. yes the room was small but we had a great view of union square. we actually enjoyed the noise from outside that reminded us that we were on vacation in san francisco! the pillows sheets and bed were outstanding! overall our vacation was great. we were give dinner recommendations by the concierge that were perfect. the hotel has a fantastic location and we will definitely stay here again. the only change i will make...i will ask for a tower room.',happy
id21992,' i stay in a lot of marriotts (platinum) but i think this is as good as it gets. i dont know who trained the staff there but i would hire any of them in a ny minute. the front desk was manned by a wonderful young woman (initials i think l. e. w.) who attempted to make my stay award winning by starting the check-in process quick easy and accommidating. her attitude set the tone for all the other staff members i came in contact with. this property is ajoining the convention center by a ped-bridge on the second floor and only a short two blocks to where all the best restaurants are located.',happy
id21993,' this hotel was extremely comfortable clean and reasonably priced. the staff was very friendly and the applicances in the room were all modern and in good working order. i couldnt think of a single thing wrong with this hotel. this is a great area to stay for business travelers. there are so many amenities nearby that it was worth staying here and driving into downtown dallas rather than staying down there where everything shuts down at night.',happy
id21994,' pros - location is close to times square. no shortage of food options. lots of korean restaurants to choose from since the hotel is located on korean street. subway is just down the street. room and bathroom is quite big. price is reasonable for manhattan standards. complimentary continental breakfast. cons - breakfast room is rather small but we were able to find a table on the - days we were there. service is mediocre at best. overall the pros far outweigh the cons. would definitely stay here again.',happy
id21995,' hotel teatro is located next to the theater district in downtown denver. it is a few blocks from larimer square and the --th street mall. it is also walking distance to coors field and many other restaurants shops clubs and bars located in lodo (lower downtown denver). the lobby is inviting and our room was spacious for an old (completely renovated and beautiful) hotel. the bathroom was large with a separate soaking tub and shower and two sinks. staff at the hotel were polite helpful and accomodating. hotel teatro provides a complimentary car service that will take guests to locations within a - mile radius of the hotel. we used the car service to drop us off at the pepsi center and were picked up after our event and returned to the hotel. the hotel restaurants received good reviews from other patrons but we walked to vendome in larimer square and enjoyed a lovely meal there. although the rooms are pricey the hotel location service and room amenities make it worth the money.',happy
id21996,' sprung for a night here based on reviews and its proximity to conseco field house. the convenience was worth it as was the comfort of the huge room. unusually high ceilings add to the spaciousness and the kitchenette et al is still new enough to be in great shape. very comfortable beds! high showerhead so tall people will appreciate that. free manager is reception (read: dinner) and hot breakfast. computers with printers by the front door are free to use and work as a business center plus good in-room wifi. as great as it is to be just steps from restaurants and nightlife this can backfire. our room was right by an alley and i had the pleasure of being awakened by garbage trucks at - a.m. valet parking at $-- is also a bummer but there didnt seem to be any cheaper options in this part of indy. overall the good far outweighed the bad and i think this is a worthwhile place to stay.',happy
id21997,' first of all this hotel is massive. probably the biggest one ive ever stayed in. i stayed there for - nights on a business trip and i can definitely recommend it. there are - bars one on the top floor which has a great view but oddly no beer on tap and one in the lobby which had a huge seating area and excellent service. the fitness is pretty large for a hotel. overall service was very friendly and of the highest caliber. the concierge loaned us umbrellas for our whole trip.',happy
id21998,' we checked in friday evening and the boy st the desk was friendly but stunk to high heaven causing the very close quarters of the front desk to also stink. we went to our room and passed a few hookers and drug dealers in the very short walk. the room was beyond disgusting. someone had vomited all over the chair and sink and it was left there to crust over. no blanket. just dirty dirty dirty. my boyfriend went - days later to ask for towels because the two dryer sheet size towels were not dry from friday and saturday is shower and the boy handed him - towels and said theyre not clean but you can have them! drug deals going on left and right right outside our door and i do believe there was something of a meth lab in the room next door!! - young men bustling in cvs bags with the do not disturb sign on the door and emerged later with their eyes bugging out of their heads on something. unbelievably dirty scary and unsafe. and hey shelley instead of wasting your time typing defenses about all these reviews do something about it! although in my opinion at this point youre better off just bulldozing the place to the ground!',not_happy
id21999,' i was in san francisco as every year for the fancy food show i usually stay at the powell hotel in the same part of town but last year i fund a visitor in my room a big black cockroach and was just very discusted i decide to upgrade to the wyndham and was i very satisfied a beautiful room with a great view great service i really enjoy my stay and will be back again',happy
id22000,' well located near harbor attractions. fairly easy walk to downtown gaslamp and petco park....or you can walk a few block and catch the trolley near little italy. very safe area to walk. room was good with small clean recently renovated bathroom. convienent to have fridge and microwave in the room. unlike most hotels fridge is this one actually got cold. chairs in the room were stained and the ac wasnt the greatest are the negatives. could see workman renovating other rooms. spartan breakfat with just the basics. friendly staff let me leave my car on the lot the afternoon after checkout until i returned from padres game. couple blocks down the street try las panchitos mexican restauarnt. no frills place for eat-in or carry-out. they serve beer and excellent fish tacos.',happy
id22001,' ive been temporarily staying in the candlewood suites dallas market center for some time. doing business here in dallas. when i first walked into the candlewood i met a mgr named senedu. was greeted with a genuine smile and and worked with me to get the best accomodations possible for me. as my time that i have spent here has been very enjoyable & pleasant. the administrationmgrs.maintenance technicians excellent housekeeping people all have been very enjoyable. want to say that both the interior and exterior of the hotel is immaculate at all times. being a business man i know how important genuine customer service is. the entire staff has went above and beyond the normal. i would highly recommend this hotel to my friendsbusiness acquaintenancesclients etc for them to come and enjoy the stay like i have. stephen w. hart ## venture creative lighting',happy
id22002,' this past weekend my wife and i spent the night at the sheraton. overall we had a positive experience. the towels were soft and the bed was very comfortable. it was the best nights sleep i think i ever had at a hotel. the only downside was the bathroom room floor was not that clean( there were strands of other peoples hair) besides the bathroom floor we found the whole stay --from check-in to check-out a pleasant experience. we would consider staying here again next time we are in chicago.',happy
id22003,' stayed here for one night last month. room was clean and functional front desk staff was very polite and helpful. the hotel is located in a great spot within walking distance to rittenhouse square and shopping. parking was convenient but pricey at $-- for less than -- hours. would definitely stay again. oh and the warm chocolate chip cookies at check-in are a nice touch.',happy
id22004,' i stayed here because price was less than other hotels in the area and i got airline credits. it is what it is. older and has maintenance issues but found my room was clean. the first night the sheets were a little rough but they were changed to decent ones the next night. surprised to find the towels were real soft go figure. i wouldnt stay here for the breakfast but it is edible. waffles cereal toast pastries with coffee and juice. the best benefit was location. cvs office max target starbucks and fedex-kinkos are all real close. there is a decent sushi-japanese restaurant down the street (kaneyama japanese restaurant; ---- westheimer rd). so if you are traveling for work on a budget you could do worse.',not_happy
id22005,' this hotel is comfortable for travelers of all walks of life. i never once felt less important than any other guest and any questions i had about surrounding restaurants-bars were answered swiftly and courteously. the staff seemed to know a lot about the area and were always ready to give me directions to where i wanted to go. the hotel is conveniently located near all types of nightlife. i would definitely stay here again!',happy
id22006,' i stayed in days inn for - nites in march ---- with my husband. it is a good location with a bus stop - blocks away that runs every -- minutes. the place was just a bed for my husband and i to sleep in. nothing fancy. the owner however cannot give directions-pointers-ideas so make sure you have a plan of what you would like to do and how to get around as they were not accomdating with good advice. would stay here again for the convenience of location',not_happy
id22007,' was a little worried about choosing this place because of reviews but was pleasantly surprised. i did not feel unsafe at anytime even walking to and from the subway. if you are a typical suburbia american you might feel a little out of your element but get over it. it is a big city after all i did see a little graffiti. i have an -- and -- year old girl and we were fine walking around the area. the accomodations were fine and the breakfast was good.',not_happy
id22008,' we have family memebers checking out of the marina inn tomorrow. although the rooms are fine (think motel decor clean enough) the service is atrocious. we are residents of san francisco and wanted our relatives to be close to us in the marina. making the reservation was a hassle but finally we got a room with a queen size bed (although we had wanted - beds). on the first morning our relatives were woken with a note and a knock on the door saying that they had to change rooms there had been a mistake on the hotel is part. so with no help they re-packed and moved rooms. no compensation or discount of any kind was offered for their inconvenience. saturday morning my relatives went on a day trip to napa and i received a call at home informing me that their things would be removed from their room because they had missed check-out. however our reservations did not end until the following day. after a heated discussion i was finally told it would be fixed and was promptly hung up on. needless to say with all the hotels in san francisco this inn is run by incompetent and rude people who think nothing of disrupting their guests. the average rate of $--- is appalling. if you are staying in the marina-cow hollow area i would strongly (i cannot stress this enough) stay either at a downtown hotel or at the hotel del sol just down the street from the marina inn. it is about $-- to $-- more a night but clearly worth the money. as a local in the area my bad experience with the marina inn does not stand alone - i wish i had listened and avoided this hotel.',not_happy
id22009,' while the club quarters was not as posh as the other hotels in the area the room was cleanneat and comfortable.you wont find an ice bucket or iron in the room as these items will be found at the ice machine and a guest closet down the hall. we enjoyed our stay and at the price we will return again. there was some noise in the hall....not loud so no big deal. the staff could smile a bit more at the desk but they were helpfull.again for the price we can visit boston more often.......',happy
id22010,' this hotel by far is the cleanest hotel i have ever stayed in.very helpful staff and you can see the owner is striving to make your stay pleasant.the room i was suppose to get was upstairs and they had just painted the stairsso they upgraded me at no additional charge to a beautiful suite downstairs.they were friendly and did not hesitate to accommidate me. the cleaniness of the hotel surprised menot even one piece of litter in parking lot.the room was the cleanest room i stayed in.bed was soft and fresh linens.the free continential breakfast was more than continentialthey had sausage patties and potatoesstill had all the breakfast items in stock up to the last minute of breakfast.i gi ve this hotel and all the hard working staff an aa a+++ i would stay at this hotel everytime i come to houston',happy
id22011,' we stayed here for two nights while visiting seattle in october. i was a little worried because the reviews were mixed but i was very pleased with what we found. our room was large immaculate and comfortable. everything in the room and the entire hotel looked like it was well maintained and even recently painted. walking through the corridor to our room the rug didnt have a bit of lint on it. i always hate when rugs arent clean and walls are dirty .i might as well stay home in that case. another reviewer mentioned the area it was in so i didnt know what to expect but i found the area to be fine. it is on a busy street in the heart of an area of seattle which has lots of stores and shops along the avenue. i didnt find it seedy at all. in fact we needed to use our room key to use the elevator so we felt very safe. i would recommend this hotel.',happy
id22012,' we have never had a bad experience at a hilton property and this was certainly no exception. each and every staff we encountered was outstanding. each room is actually a suite and very large with a nice kitchenette large living room with a flat screen tv and a lovely appointed bedroom. all rooms are the same. more expensive suites are on higher floors. breakfast was great and there is a manager is reception nightly and they serve real drinks you know the kind you usually pay for? well be staying here whenever we visit philly. by the waythe location is fabulous.',happy
id22013,' the roosevelt hotel lobby is filled with old world charm. the lobby during the christmas holidays makes you feel like you are part of the ---- is. staff is very friendly and hotel accommodations very nice. the hotel is located close to rockefeller center st. patrick is cathedral etc.',happy
id22014,' i had a very clean room comfortable bed and quiet location! more single coffee and condiment packs would have been nice. our business meetings comfortable. the meals were fantastic!starbuck is was closed on sunday...unfortunate.',happy
id22015,' i have just returned for a six night stay at the waldorf with my two teenage daughters. i booked a suite and have to say that the room exceeded our expectations. a large sitting room with wide screen tv a large bedroom with two double beds and two full sized bathrooms. i booked breakfast and this was the highlight for my youngest daughter. a beautiful buffet which catered for all tastes. the hotel has kept it is old world charm and has an individuality that is lacking in most modern hotel chains. all in all the stay was wonderful the location excellent and i would definitely recommend the hotel and will certainly return.',happy
id22016,' pros: huge rooms good location cons: so-so service amenities lacking my family stayed here - nights. we had one - bedroom suite and a standard double-bed suite. both rooms were much larger than we expected except for the small bathrooms. clean and comfortable (the beds are especially good). the location is very good and we always felt safe. usually quiet other than the occasional siren. the metro is about -.- blocks away as is a small ---- store. there are a few restaurants nearby but most are several blocks away. we never saw parking spots nearby so count on paying the $---day valet (plus $- tax) if you have a car. valet retrieval was very fast -- we always had our car within - minutes. service was inconsistent. the man who checked us in was unfriendly and did not bother to explain any amenities (breakfast internet etc). the other front desk staff was very pleasant and helpful as were the doorman and valet staff. my mother who called back room service for a missing item was yelled at and told that she had ordered wrong (this was our only complaint when we checked out). breakfast is only available saturday & sunday. a small room on the first floor with no seating had coffee juice muffins danishes and bananas. very limited -- even hampton inns put this to shame. gold and diamond hhonors members receive complimentary breakfast room service: coffee juice and either muffins or pastries. their internet service was very flaky. it is $---day for wireless -- no ethernet available. the signup instructions in the room are wrong (as i was later advised by the front desk). over our --day stay i had to call their tech support number - times about login issues. fortunately the support department was always responsive and friendly. from what i could tell the $---day only lets you connect one computer. the last item id like to mention may seem minor but was a big annoyance: this ---story building only has one ice machine. it was always out of ice. absolutely ridiculous. if we returned to dc despite the issues above we would probably stay here again. for a traveling family a large comfortable room can make you ignore problems you might not otherwise.',happy
id22017,' my husband and i stayed at the crowne plaza in august ---- with some friends for a weekend get away. the room was nice and they were very accommodating putting us across the hall from each other. unfortunately that was the only good part about our stay. around midnight we had a very loud man outside our door trying to get in. from what we could hear of his conversation with his friend he had been told our room was actually his. he gave up and went away but came back about - hour later. again of course he could not get in. we did not open the day for our own safety. about -am we get a knock on the door. my husband checks and it is a hotel staff member so he opens the door. he then gets asked many times if he is a registered guest. eventually the employee left. when we went to check out the next morning we mentioned it to the front desk manager and were surprised that her only response was an oh . we are not ones to make a fuss and were actually quite shocked so we left it. we also mentioned the garbage smell blowing from the fan outside our room. again we got an oh . we left our luggage with the concierge and went out for the day. when we returned we found that the concierge had somehow managed to lose our luggage! they had us run to three separate spots with them to find our own bags. i complained on their corporate website and received a $-- coupon - oh wow! eventually i got a call from the hotel and the general manager offered a free night stay. much better. i went for my free night at the beginning of august. unfortunately it wasnt any better. the front desk person was rude; the room was ok but was at the same end of the floor that has a garbage smell coming from the fan. the concierge is a mess and it took forever to get our car back when we wanted to leave. for $-- i would think i should have to wait -- minutes. the only polite person i met that worked for the hotel was the man cleaning the rooms. he was very nice; they should give him a big raise. obviously i will not stay at this hotel ever again. i would have hoped they would have tried better to win me over but they seem to have little care for their customers. for over $--- a night this is not worth it. we stayed at the westin seattle for less and it is far and above a better hotel.',not_happy
id22018,' we visit new york at least once a year and have never found a better place to stay then the michelangelo! great location lovely staff wonderful rooms - all are different yet equally specia...perfect location a peaceful haven in the busy cityl! my kids think that cafe duke is the best restaurant in nyc! my only criticism : when i am spending $---- +-night for a ---- sq ft suite - why cant my family of - adults and - children stay together? they say it is a fire code -- but i know many larger families living in less space !',happy
id22019,' i visited the hilton in june with a group for a night on the town. we had a suite and it was great! more than enough room very clean and modern. we called down for extra blankets pillows and towels and received them quickly. the staff was very nice and accomodating. the coffee maker in the room made this squealing noise when in use but we got a laugh out of it. my one complaint would be with the valet. we called down to get - cars and figured we would wait in the room a couple minutes instead of standing there with our bags. the man called the room about -- minutes later and with a very nasty tone asked if we were coming down. when we got down there it just continued. he was very rude. kept telling us different prices and when we asked about it he actually yelled at one of the girls! when it came my turn to get my keys and pay he handed me a single key (i gave them my entire set) so i asked where the rest of them where. he replied with i dont know. i didnt touch them. theyre probably in the car. probably? turns out they were in the car - laying right on the seat with my car starter attached for anyone to see. totally unacceptable. at that point we just wanted to get out of there. there were actually - valets down there at the time though. the younger man came over towards the end and when i was about to walk away started a conversation with me about the car. he was extremely nice and i wish it had been him who helped us! im not one to complain about little things but there is just no reason to be rude. other than this the stay was amazing and i would return - just not sure if with a car',happy
id22020,' pros - located in an extremely nice area. room was nice. we liked how closing the curtains gave us darkness in morning daylight. side door access to the parking lot was very nice. cons - difficult to connect to internet. intermitten problems with the channel changer. flat screen was a dell but no hd. breakfast was less than - stars. only had fiesta eggs - not everyone likes fiesta eggs. why not include regular eggs. eggs were frozen & thawed',happy
id22021,' stayed at ink-- for - night to celebrate two birthdays i had let jeffery know of this before hand as he had asked if there is anything he could do via email a day prior. a complimentary bottle of champaign had been delivered when we quickly stepped out to walk around the neighborhood right before dusk. (there were two giant cruise ships docked at this time). to our delight we came back and found the champaign and a birthday card note. pretty good jeffery that was a nice touch there. the room was pretty clean we faced east towards manhattan as requested (among other things requested all of which jeffery was able to accomodate somehow). there were no noises of dogs anywhere to be found (dog friendly hotel). i like the hotel i am really not dog friendly at all unfortunately. so i am really that there were no such sounds coming from anywhere as i would have surely complained to the front desk. i do not believe dogs should stay unattended that is just asking for trouble. we got haggled by the security guy that stands out in front of the roof top elevator in the downstairs lobby he asked for our id is when he should have just asked if we were hotel guests and if he could see our room keys. he gave my girl friend a hard time with her pasport. i would advise this guy to not be so serious this is a hotel for adults not a dive bar for kids. i would have gotten annoyed but i was too anxious to get upstairs. one of the waitresses on the rooftop took the $-- i put down for a single vodka pineapple drink and kept the remaning money i did not really have the energy to pursue the witch hunt to find this woman and tell her where is my change but whatever. i considered that very rude there is nothing the hotel can do about that other than to ensure they hire people who have integrity. the print restaurant was interesting we never ended up scheduling dinner like jeffrey had suggested a day prior in his email but we tried to do so last minute and he ended up squeezing us in with just a --minute wait time bravo there. food was pretty good and the decor was great. all in all i will be back in the spring time the price is good and the customer service was excellent.',happy
id22022,' this hotel was fine overall. my room (#----) was very large with two double beds. the carpet was old but ok. the room was very clean. and no bedbugs. not fancy but fine for a trip where you wont spend much time in your room anyway. the bathroom was brand new and beautiful. a few minute walk to times square theaters rock center radio city music hall -th avenue etc. about a -- minute walk to central park. service at the front desk was just fine. and free wireless internet was included. two delis a few feet from the hotel - great for a cheap breakfast. a bit pricey ($--- with taxes) but it was the middle of july and no other affordable hotel (in the area) was even available. maybe some other rooms have problems; i dont know but my epxerience was just fine. peter [--]',not_happy
id22023,' loved hotel-staff-location.... but would not stay again and never recommend due to owners unfair --hr no show -cancellation policy with no exceptions . so if you have a medical emergency death weather problems etc. you will be charged a fee regardless...basically no reason is good enough. i was charged $---.-- and i know the hotel was not even at full capacity. i was suppose to stay ----- till ----- but due to nyc freak snowstorm airports were closed so i was detoured unable to get into nyc to check into hotel till -----. i even called twice on ----- to update hotel about my status but to them it was already past --hr notice so it didnt matter and i was still charged. it is so disappointing that this hotel would make money that way off their customers.',not_happy
id22024,' i booked a surprise weekend stay in the middle of august for my boyfriend is birthday. the rate was fantastic the location was perfect everything was set. i wanted to order a few other amenities to be delivered to our room as a surprise but it took forever to get a response. after pestering for what felt like weeks i had an answer! turns out the front desk manager responded but the message failed to send! when we arrived the night of our stay the front desk agent was beyond helpful and even took a moment to say birthday to my boyfriend. our room was fantastic! the bed was extremely comfortable and the view was awesome! i dont have a single complaint about the room the bathroom though can be a little irritating- as the light shuts off if you do not move often. as for the picketers- they were there saturday morning bright and early but we are early risers and were walking out the door as they started. i would highly suggest walking through max is to avoid them all together. great stay though! well worth the price!',happy
id22025,' my wife and i stayed here over the -th of july weekend. when we arrived on the -th music was blaring at the swimming pool and could be heard across the lobby. when we got to our room on the -th floor the room was facing the pool and we were dismayed to find that we could heard the music from up there. given that it was -th of july we thought...oh well maybe this was a rare event and the manager had indicated that itd be over at -pm. the music kept going past -pm and into -pm. we didnt complain. sunday afternoon comes around and they threw another party at the pool and the music was just blaring again. when i asked the manager said itd be over at -pm. at -:--pm the thumping was just too much so i called the front desk to ask when the music would be over the front desk said -pm. i decided enough was enough and went down to change our room. the manager said oh itll be over by -:--pm. i said you cant entertain partygoers at the expense of disrupting an entire side of the hotel! finally i got a new room facing the other way. i could hear the roar of the airplanes but that was expected and id take that over the constant thumping any day. room wise it was ok. the bed slumped in the center and the shower-tub is in need of a renewal. the caulking were moldy and the stainless steel bars had rust streaks running down into the tub.',not_happy
id22026,' this resort is ok but if you dont want to have to pay $-- a day for parking (even though youre a guest ) or pay $-- a day for internet then you probably dont want to stay here. the room has a country feel to it which isnt bad. and if you stay in the lanai patio rooms then all you get is the window to your patio and no other windows. if i had seen that on their web site we probably wouldnt have taken it. but weve decided to take the attitude of we dont want to spend the whole time in the room anyway. but if you like a little more in your room then you may want to dish out a little more $$ for a room with a little more. like i said the resort is ok for what it is.',not_happy
id22027,' this is a nice little boutique hotel - blocks from the un on manhattan is east side. the good: the staff were all very warm and friendly - front desk doormen restaurant and bar staff. the full breakfast included with our room was wonderful. the amenities in the room were excellent - nice bathrobes high end toiletries tv dvd player even an umbrella in the closet. the fitness room was excellent - state of the art machines exercise mats fresh fruit. we were upgraded to a suite which was nice. although we didnt need the full kitchen that came with it (i mean a full kitchen although it was in the hallway which is kind of strange) we were for the refrigerator with ice maker. the slightly odd: the furniture is kind of cheap looking. it is sort of ikea style with some strange plastic panels that have photographs on them. it cheapens the look. having said that i applaud their service and all the wonderful touches that were there for our comfort.',happy
id22028,' i was pleased with the location of the hotel. it is within walking distance of capitol hill attractions and union station. i was displeased with the outrageous $-- per night valet parking charge. while i understand that this is a major metropolitan area id prefer the option of parking my own car so i do not feel obligated to tip each time i need my car. our daily car expense was $-- plus all the tipping to get our car. the hotel would get a better rating overall if the parking were not valet even with the outrageous fee. who ever heard of a reputable hotel charging for internet? in washington dc? are you kidding me?! this is not ----. the room was average. we were on the back side of the building so noise was not an issue. the hotel is across the street from a fire station but we were not awakened by sirens. the bed was comfortable however the mattress was a queen size mattress in a king size frame. the down overlay was filthy. the mattress pad and sheets did not fit the bed and we awoke at least twice each night to adjust and secure them. the pool was not available when we were there and we were aware of that when we booked as it stated clearly on the website that it may be closed during our stay. i would not recommend this hotel because of the mis-sized and ridiculous bedding. we did not raise any concerns with the front desk when we were there and perhaps we should have. we did not spend much time in the room. this hotel is not worthy of the hyatt name. the room rate however is quite reasonable.',not_happy
id22029,' stayed here with a group of friends great customer service from friendly staff nice and quiet for chilling out after hard day shopping and clubbing at night. our room was next to the courtyard right next door to breakfast room. great for that morning dash in dressing gown to get breakfast and could take into room to watch with breakfast tv. we hired bikes from the stall next to beach and cycled along the front-think we nearly got to malibu(well my legs felt like it-ha ha!) we also walked back from the shopping mall is of santa monica one afternoon- took us an hour walking along the sea front and was great experience stopping in few of the quirky shops and seeing muscle beach-was exhausted by time got back and thank goodness for the great bar across from the hotel. i cant remeber the name but it was great sports-tapa is type place. we even seen few of the stars when out clubbing in main town area- paris hilton and my friend even had a converstation with kirsten dunst. stayed her for - nights before our road trip to viva las vegas and we all loved it and i hope to get back there one day',happy
id22030,' my wife and i are frequent domestic and international travellers who have visited la often in recent years. after an extended cruise we just spent three thoroughly enjoyable nights at the elan modern and cannot be more positive in our evaluation of the establishment and its services. this is a terrific boutique-style hotel at a great location for dining shopping night life and just getting around la. our very spacious room with king size bed and large bathroom was tastefully decorated in muted tones with fixtures and furniture of art deco-moderne design. a nice touch was the availability of a local restaurant listing delineated by ethnicity location and price complemented by an abundance of recent periodicals reviewing current tourist attractions and museum shows as well as additional dining and shopping possibilities. bedroom and bathroom linens and toiletries were of the highest caliber and a dsl connection (which we did not need on this occasion) was available in the room while internet access (which i did use) and a printer (handy for keeping directions to the getty and other tourist attractions) were available in the lobby is business center-lounge. the hotel is clientele was quite diverse: straight couples gay couples business people and singles. with west hollywood nearby the hotel was clearly gay-friendly. valet parking was swift and efficient ($--.-- per -- hrs.) with its own underground garage which minimized waiting time (almost none). the included continental breakfast was a cornucopia of choices: hot and cold beverages fruit cereals eggs (hard boiled) toast and muffins. the services of the front desk and the housekeeping staff could not have been more friendly welcoming courteous and helpful. the management of the elan modern clearly understands the tastes and needs of its clientele and delivers the goods. this a a fabulous find! we will return.',happy
id22031,' found myself here on a isecret offer deal and the price was right. nice murray hill hotel - blocks from grand central station. easy & friendly check-in. rooms are spacious. bathrooms need to be updated. carpet in my room was sticky. internet could not be made to work for hours and is expensive. the bar downstairs is unbelievably loud and in general the hotel tries a bit too hard to be cool...',not_happy
id22032,' we stayed here for two nights with my daughter is softball team. the hotel was very nice very clean and the staff was efficient and friendly. the location is right off the freeway and convenient to a lot of restaurants. the continental breakfast wasnt anything to write home about but then again we werent expecting much for the price we paid.',happy
id22033,' the hotel has a great classic vibe but they charge three times what you pay at a nice hilton or marriot. the bathrooms are tiny and the low pressure archaic tub wouldnt drain. they charge $--.-- per day for wi-fi - it is ---- mcdonalds and best western hotels provide free wi-fi - it should not be considered a special service but rather a standard amenity just as much as phone and tv serice. residential internet costs $--.-- per month. how in the world do they justify this? speaking of phones they need to update those too they look like they came from a miami vice set. the room had no comfortable chairs to sit in only two rickety dining room chairs so old that there was no padding left in the seats. when i checked out i had to wait in a -- minute line at the desk where two atttendants tried to service -- guests. this place obviously has the resources to update the furniture and fixtures hire more desk help and provide free internet. but the truth is theyre counting on guests to be so enamoured with the idea of staying at the historic plaza hotel that they feel justified in the ridiculous room rates and embarrasing lack of comfort and tech amenities. next time ill go to a double tree for a third of the price reasonable guest servies and a friendlier staff. this place is overated to the extreme.',not_happy
id22034,' we stayed at the intercontinental the barclay in nyc after winning the hotel with a bid on priceline. upon checking in we were greeted by a front desk clerk by the name of sokul (or something like that). i use the term greeted loosely because he kind of just grunted at us to come up to the desk. he checked us in without asking what type of room wed like or anything and then slid the cards to us on the counter and didnt say a word. no your room number is #--- no elevators are that way no thank you ...nothing!!! he was as un-customer-friendly as they come. when we got to our room we discovered we had two doubles instead of a king so i called the front desk and (of course) got the same guy. i was told that it would be $-- to upgrade to a king bed. we skipped it. not a big deal but again the attitude was very poor. we had been to this hotel before and that front desk clerk left a very lasting impression. if we book via priceline again we will definitely go out of our way not to book in the area that this hotel is in so that we do not have any chance of getting it. while it is in a great location there are so many other hotels in nyc to choose from that would be happy to have our business.',not_happy
id22035,' this place is great overall but it has some serious downsides. first let me say that all the staff at the front desk and concierge were extremely knowledgable and helpful. the rooms were great (even though my internet didnt work and they had no idea on how to fix it) and the bathrooms were very nice. the grounds were picture perfect and the whole property is loaded with charm. however my wife and i went there on a vacation package we got through usa gold holidays (which is an awesome site if you love golf) and we were at the hotel on their golf stay and play package. we quickly found out however that despite the overall beauty of the course the people at the pro-shop and those in charge of play are elitist jackasses. let me tell you the second you walk in the door you realize that you are second to any club member. you will be ignored by the staff and avoided at all costs. numerous times i went in there and was ignored. i waited patiently only to be questioned by the staff as to my sincerity as to whether i was indeed on the golf package. i was met with rudeness by a guy named jeff twice. first he made my wife feel terrible because he at first refuse to give her more than one range token. he said this was because the range only has one size bucket despite the fact that ever other time before that the person at the desk surrendered two tokens per person. my wife informed him of that and his response was whatever and reluctancly handed over a couple more tokens. the next time i came in to the shop to confirm my tee time i noticed mr. jeff was again at the desk. i stood and waited for a couple minutes. jeffers was on the phone. he turned around when he finished his talk saw me standing there turned back around dialed another number and began a new conversation. i had to wait another couple minutes before another jerk from the back came and hassled me about the form of my voucher before finally allowing me my starter ticket. i might expect to be looked down upon by club members with gold bars in tow but i dont appreciate some club employee who is only claim to fame is that he talks to rich people all day biting his thumb at me when im the one who paid to come and play at that course. when we went to the front desk to get directions to a downtown san diego attraction we brought up the whole incident and the lady at the desk said that they get complaints about the pro shop all the time. i cannot complain enough about the people in that shop. the course marshalls starters rangers etc. were all wonderful. but the jerks at the pro shop ruined the golfing experience. i would have rated this course much higher but for the pro-shop staff. (especially mr. jeff ). those who go there for the spa or just to relax it is a wonderful place to visit (we got massages too). however all of those who are going there to golf unless youve recently dropped the coin to become a rancho member dont expect any courtesy.',not_happy
id22036,' i would not stay here again. on driving up the place looks ok but it is obvious this place is a refurbished ---- is possibly old days inn or something similar... they have obviously added the lobby- public areas on( which are very nice by the way). when we arrive in our supposedly clean room -st thing we see is a roll-away bed in the middle of the room that looked recently laid upon. we did not order this bed... next we walk into the bathroom and there is a wad of dirty towells rolled up in the corner of the bathtub along with a used bar of soap... i have to say when the front desk was called housekeeping came immediately re-cleaned the room and were very apologetic.... otherwise the room had some minor appearance problems for a place that is supposed to be upscale.... the carpet needed to be stretched very badly( big wrinkles) . the sliding glass door had the sunscreen filter film that was peeling and missing in some places.... i though that was really tacky. finally when we checked out the bill for valet parking --$... ok... fine with me as it is posted that way on entrance to the motel but i remembered that when i checked in i had signed a statement that listed it as $--... i questioned them about this. at -st they wanted to balk until i asked to see what i had signed.... i felt that they were annoyed at me asking to see the documentation but they did produce it... i was right it was $--.. they admitted it was their mistake..... on a positive note the public areas were very nice and the bar- restaurant was nice also with decent prices for those that want to walk to the --th street area it is a bit of a hike. overall this is just a $--- dollar room!',not_happy
id22037,' hip without attitude most comfy hotel bed ever. very clean and my room --- was totally quiet. hotel feels modern european. yay. all the taxis know it also!',happy
id22038,' had a wonderful time at this hotel. staff are so helpful and friendly. we were there in the hurricane and there was hot coffee or chocolate on tap all day. the rooms were fine beds very comfortable breakfast and dinners are lovely. our time there was wonderful would go again.',happy
id22039,' the staff were very helpful & friendly. the room was a twin bedded on e. very clean clean bedlinen..basic but clean!! only problem was somebody having an argument at -am in morning.....otherwise o.k. bathroom was - doors down and spotless!! only stayed one night but was v. good value.',happy
id22040,' we really liked this hotel we had flown in on the red-eye arriving at -:-- a.m. they didnt think they had a room available since the hotel was full but when they checked they had one & gave it to us early with no extra charge! the staff were very helpful & nice. the hotel was full of teenage soccer players & i was a little leary about noise but we never heard a peep it was very quiet. the breakfast in the morning was very good with hot & cold items. there are quite a few places to eat within walking distance as well we will stay there again the next time were in the area.',happy
id22041,' we stayed here for three nights. the rooms were a bit small but they were clean. the hotel itself was situated in the italian quarter so there were a few nice restauants close by. there was also a nice courtyard which led through to a busy italian for breakfast. some of the staff in there were very nice and some not (mainly the men). trattoria fantastica over the road was much better although not quite as busy. the resident dog was very cute at la pensione. the staff were reasonably friendly some more than others. i would stay again for a couple of nghts as a stopover.',happy
id22042,' stayed to attend a wedding held at the hotel. no problems with the hotel. the room was nice roomy and well-maintained. although the riverwalk is always preferred this was a good place to stay if your business is on the north side of town. we got a group discount and the rate was around $-- which i thought was great for what we got and the quality of the hotel.',happy
id22043,' the location is great (within walking distance of the national mall and its attractions and right above metro center). the staff overall was very friendly and tried to be helpful. im not sure what the source of the many problems is but there are problems. confirmed reservations not available: i booked two rooms both with double beds in mid-march. when we (my husband son mother-in-law and i) arrived on april -- we were told there were no doubles only kings available. the nice young woman at the front desk did not deny that our confirmed reservation stipulated two double rooms--for which i was grateful--and she offered to comp us breakfast in the restaurant the next morning (nice buffet breakfast for four and at $--.-- each and no choice really we were appreciative). we were less pleased that no rollaways were available but my son made do with a combination of chair and bench etc. we were told the staff would move us to double rooms the next day. when we returned from a day of sightseeing they hadnt but they moved quickly to get on it. we had drinks in the bistro and before long we were moved. losses-misplaced items.: the following day we returned to find our personal wine glasses gone from the room and an easter gift bag from the make-a-wish foundation for the dunne family (we are not the dunnes) in our room. (the wine glasses were not expensive and though they had wine charms that should have tipped the staff off that they did not belong to the hotel their loss was make up by the offer of a bottle of wine which we accepted.) but as our story doesnt end here i dont have a lot of faith that the dunnes ever received their gift bag. concierge tip for private driver (avoid): on our final night my husband and i inquired about getting a taxi to drive past the white house and the monuments at night. this was my ---year-old mother-in-law is first trip to washington and as we didnt get a good view from the tourmobile and the days of walking in d.c. had caught up with her we thought this might be a nice way to end her visit. the young woman at the concierge desk suggested a private drive via towne car: $--.-- an hour (minimum of two hours required) but he would take us everywhere we wanted to go in the two hours including stopping for photos. it sounded great. we booked and the car arrived in very little time. what we asked for: a trip past the capitol and monuments the white house the national cathedral and the basilica of the national shrine of the immaculate conception. what we got: an affable driver the white house (the driver parked nearby and we walked up--satisfied) the shrine a long drive through georgetown a drive through dupont circle many many washington streets a stop to see a flight of stairs featured in the exorcist) and an offer to continue the drive so we could see the other things wed asked to see. we declined. when the driver mentioned the exorcist site etc. we told him we were not interested but ... that is what we got). misplaced items # -: in our haste to get my husband to the airport the next morning we left a jacket in the closet. my husband called and spoke to a couple of people soon after we left. the jacket was found and my husband was told that it would be kept for me at the front desk where i could pick it up in two days when i was returning briefly to the city. i arrive. it cant be found. no one has a record of anything. my information is taken down. the staff will get back with me. you may have guessed the end ... im still waiting.',not_happy
id22044,' we recently took a trip out to denver co. stayed our -st night at the new embassy suites in downtown denver. i cannot say enough great things about this amazingly beautiful hotel! yes it is new but the staff were over the top friendly the rooms were incredible and as always the managers reception and breakfast in the morning was fabulous! embassy suites is always one of our favorite hotels but this one is rated #- in our book now! a must see!',happy
id22045,' location near union square is great and it has an interesting but quirky decorating scheme - the opposite of neutral beiges. but the other amenities were barely adequate: the towels were rough and nearly thread bare; the complimentary wine in the lobby between --- was jug quality; the in-house bistro was barely adequate (several orders had to be sent back) and expensive. would not stay here again.',not_happy
id22046,' my husband and i live in nj but are in nyc often. we decided to spend valentine is day in the city and stay at the michelangelo hotel for the night. in our search for the perfect hotel we looked for a combination of a prime times square location luxury and affordability. the michelangelo offered us exactly that! the hotel is on the smaller side with average size rooms for nyc. the bathroom was nice was a combination of - small rooms and one of them housed a nice deep tub. the hotel and the rooms are very clean! i must also compliment the extremely helpful concierge for doing a great job! we only wish the doorman was as helpful as he was never there to open the door for us.... overall a good experience at the michelangelo hotel. this is not the ritz-carlton or the four seasons but for --- price of those hotels this hotel is a great choice! i can imagine it is also a great choice for business travelers.',happy
id22047,' i only stayed one night on a very short business trip. this was one of the worst hotels i have stayed in for many years. they put me in a disgusting smelling smoking room and said they had no alternatives when i asked to change. the decor was very poor ceiling tiles hanging down paint peeling bath enamel cracked and missing shower dripped all night and couldnt be shut off tap was loose in sink and the list just goes on and on. there was mould in the bathroom but the room itself wasnt actually dirty. dont expect to able to find your room easily either. the floor layout is labyrinthine and signage is very poor. tv worked but the remote didnt. the room was on the -th floor and there was constant noise from traffic going over some kind of noisy grille outside. bed sheets didnt fit the bed properly and if i hadnt just got off a plane from london i doubt i would have got any sleep at all. the longest wait in line i had on the whole trip was to check in for this dump of a hotel. staff were brusque. location was very convenient but i wont be returning here.',not_happy
id22048,' we enjoyed our stay at motor city hotel in detroit . we live about an hour away and sometimes stay the night. nice rooms curteous staff just dont eat at the iridescence restaurant on the upper floor if you are hungry go to the buffet its great the large plates and small portions (at extravagant prices) at iridescense are not worth the elevator ride.',happy
id22049,' stayed at the les for the third time in - years. love the area and the atmosphere at the hotel is very relaxed. got a nice upgrade to a king suite with a balcony thanks ! great rooms and a glass bathroom . pre-ordered a bottle of prosecco but got a bottle of cava ! good thing we are not italian that would have been a reason for war ;-). hotel is starting to show some wear but thats to expect after three years. will stay again!',happy
id22050,' hotel situado cerca del edificio de la onu con habitaciones donde caben perfectamente cuatro personas nosotros viajabamos con dos hijos mayores y sin problema ademas con cocina completa que para los precios de new york no viene mal. el personal es atento y facilmente hay alguien en recepcion que hable español. situado en la zona centro de manhattan pero a -- minutos andando de la -ª avenida.',happy
id22051,' nice location on shelter island. nice room overlooking the marina. we could hear the concert next door from our balcony. the concert ended by -:-- so no complaints of noise. comfortable beds though the pillows could be better. nice breakfast buffet...loved the bacon! easy parking. good location to head either downtown or out to point loma.',happy
id22052,' my daughter and i were in town for an event at unf. we stayed at this same hotel last year - the newness has definitely worn off. the proximity to unf and nearby shopping and restaurants is a definite plus. we were traveling from i--- north - easy to find - dont use the directions on the hotel is website. as soon as we checked in i notice the stains and dirt on the desk chair - it sort of colored my impression of the room is cleanliness. i booked our room through the hotel website getting the prepaid standard room rate which was pretty good. although you do not get to choose the room (king v. two double beds) you can make a preference. based upon what the front desk told me it is unlikely you will get anything other than a king. i was told the hotel charges more for rooms with two double beds and based upon demand-availability why would the hotel place you in a more expensive room?',happy
id22053,' small room small bed small sink and bathroom. bed had some crumbs in it shower has tiles missing on floor and we didnt we get our room serviced until we requested it around -pm. nothing great here move on.',not_happy
id22054,' the position of this hotel is pretty good - minutes walk to -nr metro station and -- minutes walk to empire state building. therere also quite a lot of restaurants and shops nearby which is very convenient for travelers. the room is clean and spacious the daily service is not bad too. if there is anything to complain that is the price it is the most expensive hotel ive ever stayed even a very simple breakfast would cost -- dollars. valet parking costs -- dollars (valet fee per time) plus -- dollars (parking fee per night already discounted)!! but i know this is new york everything is so expensive so if you dont have enough money dont come here :)',happy
id22055,' not sure why anyone wouldnt like the waldorf. something has to be seriously wrong with you if you have something negative to say about this hotel. this hotel was amazing! after reading all of the negative reviews on this website i was really hesitant about staying at the waldorf. thank goodness i didnt listen to them. there was not one thing wrong with this hotel. it was gorgeous. the rooms were huge and beautiful. the beds were so comfortable!!! the staff were so friendly along with the bellman. he actually arranged for a limo to pick us up to take us to the airport. we are going back to new york in april and i dont have to think about where i am going to stay because it will definitely be the waldorf.',happy
id22056,' this is the first time i write a review on website ever! i am a budget traveller for -- years and used to stay in even much cheaper hotels all around in europe and asia but never had an experience as bad as this time. i went to sf for - days and stayed in this hotel for - nights. the main reason id chosen here was the cheap price and the okay review on the website. of cause i didnt expect anything for a $--- hotel in sf during weeeknd but i was still very unhappy about the condition of the room. it is probably worse than the $---night hostel in the same area. the staff was extremely unhelpful the room was dark and stinky and curtain in the bath was horribly dirty... ive met - staffs there and all of them are unfriendly and not willing to answer questions! i started using their free wifi once i get into the room but i couldnt connect to the internet... as i just use internet with my computer in a cafe mins ago and the pervious hotel the night before. i suppose it might be some setting problem or a password needed. i went to their reception and ask for help... the staff called johnathan tried to help with testing the internet with his phone and computer. it wasnt working on his phone and super slow on his computer (open the cnn page in almost a min!) and then he told me the internet is working perfectly on his computer therefore it must be my computer problem! -_- and then he just throw me a no. of technical support asked me to call them by myself! i tried to see if i can use their phone for the call or the phone in the room and he said no with a super bad attitude and also warn me if i use the phone in the room i will be charged a lot of money. no matter what i asked him he just kept saying it is my computer is problem coz he can connect with his own computer and i have to sort it out by myself. then i asked for his name and told him i will leave them a bad review to their bad service and walked back to my room. he suddenly ran out of the counter and stopped me yelling on me saying he is done his best to help and called the techical person saying it is a extrememly trouble customer here... see if they can call me to my room! well... finally they found that they are updating their server which cause the problem and no one was supposed to connect to the internet normally. if you still insist to give this hotel a try. do check the room before you check-in! and remember to bring your own towlers sampoo etc and dont expect anyone would help you during your stay!',not_happy
id22057,' location decoration of this hotel is perfect. in new york we walked a lot the children were completely exhausted at the end of each day but we could always reach the hotel in time to put them to sleep something you are not able to manage easily because of the traffic crowds or else...on our last day i was walking around the hotel and saw that audrey hepburn was a regular guest at this hotel i could imagine not much has been changed ever since it is still a wonderful experience to stay here all at a reasonable price too!!!',happy
id22058,' my wife and i stayed here for a one-night getaway to celebrate her birthday and we were very . we booked the king bed jacuzzi room and thought it was very pretty. the decor while very modern is tasteful and the bathroom is gorgeous. our room had a flat screen lg television -- the exact model i have at home -- and the picture and sound were crisp. the floor was also very quiet. we never heard another soul the evening we were there. we ordered room service which is provided by the hotel restaurant. neither of us loves italian food but we both enjoyed our meals. although we live in the area we would also recommend the neigborhood in which the to out-of-town guests looking for a hip urban locale or those who have already visited dc once before. while the area is a little removed from dc is classic tourist destinations there are a number of great dining options nearby (including the hotel is restaurant) and the local architecture is wonderful. all in all we were very with our hotel experience.',happy
id22059,' stayed here on december --th for - night before embarking on a cruise. check in was fine struggled to get the room key to work so a nice lady appeared and opened the door for us. she decided the room was too small for my family (wife - year old and i ) so she put us in a suite at no extra cost. location was good we stayed on times square on our return from the cruise and it was far too busy this was good for grand central and empire state. hotel maybe a touch tired but for what you pay its pobably the best value we got from the trip.',happy
id22060,' chose this hotel for the first time for its proximity to my early meetings--and was not disappointed in any way. their own website is best rate promise beat my platinum american express travel agent by $---night. excellent location; generous sized regular room with all luxury appointments i would expect for a much higher rate. but the true winner here is the obviously superb service management philosophy. had a minor issue that could have been catastrophic to my stay--but manager jose lema and housekeeping manager to the rescue and immediately ensured a prompt recovery. lema made me feel he was personally engaged and involved in my complete satisfaction. kudos to lema and the general management of this hotel for exemplary customer service.',happy
id22061,' i stayed - nights at the marriott marquis and had a great time. i did not realize the check-in desk was on the -th floor so i needed some guidance when entering the hotel at the street level. the staff was very professional and courteous in helping me. the assigned elevator system is a bit unique but i actually enjoyed the quick speed and the dramatic views. only once did i feel crowded on my elevator rides. the room itself was clean and nicely furnished. bigger than most hotel rooms in the city. i was on the --th floor overlooking times square. magnificent view! the bed and pillows were super comfortable. i did not experience any neighbor noise at all just some sirens from the street but hey this is nyc!! i ordered pizza and wings from room service one evening during peak dinner hours. the service took about -- minutes but the price was reasonable for a new york hotel. food was tasty! the concierge desk suggested this great little diner nearby for sunday brunch. the type of place you would probably not find on your own. during checkout my travel guest and i requested that the billing be adjusted so that we could evenly split the charges for our expense accounts. the desk staff handled this within - minutes and without any hassle. no complaints about this hotel. so if youre looking a good-sized comfortable room and want to be in the middle of it all in times square then the marriott marquis is an excellent choice!',happy
id22062,' we took our kids to pp for a quick weekend during fall break. i scheduled this trip with the best internet travel agent i have encounted jpmauer@verizon.net. she booked this property and promised that we would not be disappointed. i called the day before our arrival to verify our reservation. the operator was extremely nice. i requested a room by the heated pool and we let me know he would do everything possible to make that happen. we checked in late and our room was absolutely perfect. great location!! -- feet from the pool!! we had a fruit basket and spring water in our room when we arrived. that was a very nice touch. the grounds were beautiful. we were by the lilly pond where my children enjoyed playing with the ducks. hey aflac! although we were gone most of the days we did get a chance to hang out by the pool and eat at the restaurant in the marina (barefoot i think). our waiter was very attentive and really nice. but the food was a bit pricey for what you get. if you go to seaworld the zoo or the animal park wear comfy shoes lots of walking!! overall it was a great trip!',happy
id22063,' we stayed at the radisson fishermans wharf for - nights and adored our time in this beautiful city. the hotel is in a great location wereby it is peaceful and great for exploring but also has easy access to the city. the hotel is basic and not like a standard radisson in the uk. rooms are clean small and basic. there are not many facilities at the hotel- the pool is small and there is no restaurant only a food cart for breakfast. the hotel is great for a short stay if you just want to get out and explore. ensure you get good value for money with this hotel as it is very similar to a travel lodge.',not_happy
id22064,' we were here for a week for a confernce and really enjoyed our stay! being walkers it was an idea location close to everything concierge was very helpful providing routes and tmes. fourtunately she also gave us great tips to eat in all price ranges. would we stay here again..absolutely. would we eat here again.......... no. we are returning in nov for another week for a family event but will eat elsewhere.',happy
id22065,' this dump pulled a total bait and switch with me on the phone telling me the rate was one thing (and letting me reserve it at that rate on my credit card!) only to later hike it up ---% and tell me to take it or leave it after id made all my other travel arrangements! the hotel manager thought this was perfectly reasonable and offered no apology or anything saying only that he was sure someone would take it at the higher rate so i could take it or be stranded. avoid this unethical dump at all costs. theyre more interested in scamming than service.',not_happy
id22066,' this was the best hotel we stayed at on a recent trip to the usa. spacious room classy decor excellent bathroom friendly and helpful staff. a fantastic view of the river right in the heart of chicago. walking distance to everything. reasonable tariff. everything you could want in a hotel!!',happy
id22067,' we stayed here with our two young kids. the staff were all extremely friendly from the room attendants to the pool guys. granted the rooms are a tad tired however the hotel makes up for it with personality. now the best part was the roof top swimming pool. my five year old thought he was on the set of the new spiderman movie. real magic moment. thx for a fun couple of days guys.',happy
id22068,' this is a nice hotel to stay at downtown but look out for the groups that stay there. they had a youth group and the kids would not go to sleep. they were up making noises outside of the rooms until - a.m. i called the front desk and they told me they were having trouble controlling these kids so you may not get much sleep there.',not_happy
id22069,' i guess if we would get a better room it would not be such a bad experience. besides the fact that in the middle at the night a fire-alarm went on we got the room at the end of the hallway (towards the main street) and the traffic is so loud that it is hard to fall asleep. i am not sure if it was because we got a discounted rate through www.petscanstay.com that we got such loud room. to sum things up it is a good place but make sure you select your room before you get there. m.',not_happy
id22070,' -st off this was my -th stay of the year at a fairfield inns & suites in the us. same hotel- same great experience.:) -ndly my friends & i stayed here for a girls weekend back at the end of aug. unfortunately the main reason we went on the trip was can',happy
id22071,' we stayed here - nights in july as part of our summer vacation. after some of the reviews here we were not sure what to expect. when we checked in we found a very nice remodeled hotel. we were very pleased with our room. the location is close to market square (easy walk) and a long walk to the river walk. they did forget to clean our room one night (not sure how that happened) and the manager called right back to our room and apologized and offered us a free dinner for the next day which was fine. over all we had a good stay and for the priceline rate would stay here again. happy travels!!',happy
id22072,' i was booked in here by my corporate travel agent. i stay at courtyards a lot and usually very reliable. the location is good with respect to freeways. but i have to tell you the highway noise was amazingly loud. i couldnt sleep even after pulling both sets of drapes and making sure the doors were closed properly. i read the other reviews and they must be by employees of the hotel as they are a joke. even though the hotel was obviously redone at some point they left the old doors that allow noise and wind right through. also i couldnt get the allegedly free internet to work despite calling the vendor.. sorry i woudl stay away unless you plan to up partying all night and dont need to sleep',not_happy
id22073,' an excellent hotel...friendly good central location close to newbury street...and within easy walking distance to quincy market faneuil hall etc..clean comfortable..perfect for a short break. we took a taxi from logan airport..£----- (the arrival transfer was more expensive than our return journey but worth it). visit wrentham outlets ...the bus picks you up outside the hotel...excellent service too...the hotel will book the tickets. all in all a super hotel ...one we would recommend and return to!',happy
id22074,' i have stayed at this hotel many times and it never disappoints. the location is great - right in the theater district so if you have time to take in a show you can quite easily. it is in times square so lots of places to shop and eat as well. the rooms are very good size for nyc and always clean. i travel about -- weeks out of a year and have seen a lot of hotels i would never visit again but this is definitely not one of those! the breakfast is the standard hampton fare but is constantly refilled and the hot items are actually hot. the staff is very friendly and accomodating. you get a lot for your money here.',happy
id22075,' from the minute we got to the front desk to check in to the minute we left we were pleased on all levels. service was oustanding (including housekeeping who couldnt do enough for us!) great location great beds quiet and just an overall great place to stay in boston.',happy
id22076,' i have stayed at this hotel - times in the last year. the location is perfect. vlad the conceirge is only out ranked by his assistant the most beautiful female concierge in new york! the room is spacious and extremely tasteful. the service from the bellmen to the front desk is efficient friendly and extremely professional. i would rank this as one of my favorite hotels in the world. period.',happy
id22077,' i stayed in this hotel for - night as i couldnt bear to stay for the -- nights i was booked in for back in february ----!!! i have been meaning to write a review on this hotel for a long time and have finally got round to it. considering that this hotel is based in the centre of nyc where everything happens im astounded that the environmental health department havent closed it down!!! im disappointed that nothing has changed since ---- when i stayed there! my visit was a night with bed bugs and i only realised that there was a problem the next morning when i had red spots all over my legs!!! stay away from this hotel - budget yes but it doesn;t have to be filthy no matter what your budget!!!',not_happy
id22078,' as a hilton employee myself i must commend the service i received at this hotel. other hilton employees might agree that we have high standards because we know the true value of our brand. this hotel went above and beyond expectations and i say that as a tough critic. i was in town for the race for hope that benefits brain cancer awareness and support for patients and families. as we walked through the lobby on our way to the race sunday morning we were told good luck by almost every staff member we passed! i might add here that the location of the property is perfect! it was right by where the race began and close to all major attractions plus adams morgan and georgetown were a short ride away! the woman who checked us in i forget her name was very kind & willing to help if we had questions. all weekend the concierge and bellmen were phenomenal. each asked about the trip where we were from where we wanted to go offering assistance at all times. the restaurant staff was great as well! both days we had breakfast we had excellent servers who made it easier to be awake at such an early hour! the quality of breakfast was outstanding as well. better than some other hilton garden inns from past experiences. our housekeepers were more than willing to come back if we werent ready for service and they always had a smile on their face and did a quick but perfect job. the entire facility was impressive cleanliness wise. as a hhonors member i was given a paper for a free bottle of water at my convenience. when i went to pick up my bottle of water upon check out the gsr offered a bottle to my friends as well so we all had a cold bottle of water for our - hour drive home. i thought that was a very kind gesture! the only thing i wish we could have had was a fan in the bathroom. it got very stuffy in there when taking a bath or shower. not a priority though because the hotel is just marvelous! thank you for your hospitality and well hopefully see you again next year for the race! i will absolutely recommend this hotel to any future visitors business or leisure.',happy
id22079,' i enjoyed my stay at the us grant. its a historic hotel in the heart of the city. convenient to downtown and for an attorney most all of the state and federal courts and agencies it is a classy hotel with very courteous staff. rooms are comfortable and upscale. wireless internet access is somewhat spotty (annoying) and is not included in room rate (very annoying). the grand foyer and grant gill restaurant are great places to relax and-or meet with clients. valet staff are very helpful and efficient. overall a good experience.',happy
id22080,' this is one of the biggest ripoffs that i can remember. my total bill for two nights was over $---us. it is a non-smoking hotel. my room smelled slightly of stale cigarette smoke combined with a urine smell. the open window (probably to wisp away the stink) revealed - from the back alley side of the hotel - a traffic noise that did not stop. my dinner reservation was lost therefore i dined in the lowly bar section of the restaurant. my halibut was pink in the middle for my saturday dinner just like the chicken was when i ordered the over-priced room service on the friday night. i had the trots for two days. one restaurant waiter was exceptionally uncaring and flippant. i paid a fortune for parking then didnt notice the new dent in my car until i got home. i had to walk a mile to get to the centre of the local attractions.',not_happy
id22081,' after reading mixed reviews i almost didnt book at the w but i was attending a concert at the pantages theatre and you cant get any more convenient than the w. for those using mass transit it is literally on top of the hollywood and vine station - take the red line from union station. attitude: yes this is a new and very hip hotel. but every staff member i met was friendly and totally committed to service. from the valet parking to the front desk to room service to the men in black (security folks needed for the club scene) everyone was great. food: i always sample room service my first time at any property. food arrived earlier than promised and i was impressed. the onion soup gratinee was simply the best ive ever had. a simple prime beef cheeseburger was great: a hand formed patty in a light bun with the usual trimmings and condiments. and the french fries... ive never been impressed by fries before but now i am. room: trendy well appointed and comfortable. the universal cell phone (or other gizmo) charger was handy. if youre worried about party noise from the clubs spend a few extra bucks for an exterior-facing room. i did and had no trouble with noise. summary: would i come here again? absolutely.',happy
id22082,' just retd from business trip to dallas. my review totally echoes that of the london reviewer. i had the option of staying at the adolphus but i wanted to find something different. i enjoy smaller boutique hotels and based on the reviews of the adolphus i thought i might find myself paying for the name. the rooms at the lawrence are on the smaller side but very nicely decorated and cozy. the mattress was a little on the soft side for me but i was still very comfortable. check out the hotel website for a peek. what really made a difference at this hotel -- the friendly relaxed staff. you felt like you were longtime acquaintances. another great feature --complimentary shuttle service w-in - miles. when you tip the driver it ends up being less than half what the cost of a taxi would be. also -- the breakfast is more than continental -- waffles yogurt cottage cheese fruit. id stay at the lawrence again.',happy
id22083,' there are so many bad bad things about this hotel my impulse is to say avoid at all costs. but ill be generous and give you the upsides as well. first of all i was scheduled to arrive the day hurricane sandy hit. my flight was canceled and i had to reschedule. despite the hotel is written policy that id have to pay for the full reservation (not just one night) if i did not cancel over a day in advance they graciously let me move my reservation without penalty. but the new days i was planning to stay were significantly more expensive because they coincided with the marathon. the person i was speaking to on the phone was so so so flustered. i could barely understand him because he seemed very rattled. i found out later that it was how he always communicates. he (the manager) is a very difficult person to deal with. treat this man with kid gloves. he is temperamental and overly defensive. he might actually mean well but his demeanor is unpleasant. because of the weather my flight was cancelled again and although i called and explained it was not noted or changed. luckily one of the other employees called me when i didnt show up when they expected me and i got the new reservations straightened out. the website states that the rooms start at $---.-- per night. but i was paying a whopping $--- because my trip got pushed to marathon weekend and everyone else was sold out. this is more than ive paid to stay at the plaza hotel in ny. and the room they gave us was a horror show. check the pictures. it was microscopic. it had a very very small bed for two people. the bed was shoved against the wall. it was hard as a rock. the pillows were too fat and also hard so i couldnt use them at all. after trying to sleep for - hours with no luck i got a towel and tried to use it as a pillow. it was pretty hard as well. i would have been more comfortable on the floor if there had been any room. the next day i went to kmart and bought my own pillow. i also felt itchy in the bed. i havent looked this hotel up on the bedbug website because im actually afraid to know. but i suspect. oh do i suspect. the bathroom was so narrow that your shoulders will touch the wall on either side of the toilet. i never even looked in the shower. there was no tub. the toilet made a very loud flushing type noise every -- seconds or so. all night long. it was like loud waves crashing. the hallways are not carpeted. they actually have nice inlaid wood floors. but this amplifies every noise that occurs in the hall. we were near the elevator and we had to hear every drunk person who stumbled in all night long. and in the morning there was the cleaning staff having long loud conversations for our entertainment. i think they gave us the worst room they had for the highest price. i spent the whole night agonizing about what to do. should i ask for another room or should i ask for a reduction in price - considering the marathon was canceled. ultimately i politely and meekly asked for another room. the manager was very offended and treated me very rudely. but he did give me another room. he had me pack up immediately and bring all my bags down . he couldnt tell me when the new room would be ready so we had to spend a whole day without having had a shower. when we returned much later in the day he had the bags in our new room. it was of a decent size. it had the same small hard bed but at least one of us wasnt smashed up against the wall. and the toilet didnt run and it had a tub. so it was worth the base price of $---.-- if you must stay there for whatever reason try to get the larger size room and try not to pay more than $---. the small horrible room was room number ---. the larger room was room number ---. im including pictures of both. as promised im listing the upsides (as well as reiterating the downsides) upsides: -the hotel had free wifi but i dont think the rooms on the west side had a good connection because there were always people sitting in the hallway with their computers. we had no trouble in our rooms both of which were on the east side of the hotel. -excellent location if you love the upper west side and the park as i do. -free coffee in the lobby -flexible on changing reservations downsides: -manager -small rock hard beds -small rooms -iffy wifi -old carpet -possible noisy toilets -tiny bathrooms -hard pillows -possible bedbugs -noisy halls',not_happy
id22084,' --- meters away from times square the location is just amazing! well our room was very small (that is probably due to its price i found a great offer for a standard room otherwise it is really expensive) around -- square meters or less. the air conditi',happy
id22085,' we went down with a group and we couldnt have asked for a better location. great views from the roof and in walking distance of everything. from restaurants bars malls and the alamo everything was so close and you walk right along the riverwalk. the hotel itself was an antique delight. full of history old pictures and items from when it was a bank. the rooftop pool and hot tub was a hit with our group! the hot selections at breakfast remained the same had minimal fruit but was free which was a great way to save with a group. the kickback food was typical pub fare but again was free and a great perk along with the free - drinks per guest per night. hotel staff were very friendly and quick to answer any questions or suggest great restaurants or places to check out. i would definitely stay here again.',happy
id22086,' when we arrived we werent sure if we were in the right place as it was about --.--pm on a friday night and the lobby was more like a bar. we knew immediately that this was our kind of place and that we had never seen anything like it. the location was exciting and surrounded by very cool restaurants and bars. we had arrived minus our luggage due to an airline mix up and the check-in staff made sure that we were as comfortable as possible with some extra toiletries. the room was small but very funky and was all that my partner and i needed. we could have done with a little more room for our luggage. the toiletries were kiehl is brand and were all divine. the room service was delicious and we also dined in the restaurant downstairs late at night which was also great. we used the concierge extensively in trying to recover our luggage and to book a helicopter ride around the city and tickets to a broadway show. they were extremely helpful in all our dealings with them. would recommend this hotel to young couples and singles. the only disappointment was not being allowed into the boom boom room upstairs despite being a guest of the hotel.',happy
id22087,' this marriott is one of several right next to the city hall the convention center and macy is. not too big with all the necessary amenities starbucks small restaurant bar library fitness center swimming pool. nice and helpful staff - helped with finding vegetarian restaurant and getting into wifi. in an old building the interior is tastefully decorated and well maintained. my room was very spacious and nicely furnished with the usual perfect marriott beds. but the best feature is the hotels proximity to tourist attractions - everything is in walking distance.',happy
id22088,' all-around wonderful experience. went for my son is basic training graduation which fills the hotel every week but they made me feel like i was the only one and special! they adjusted the breakfast schedule to accommodate the grad schedule. pool was clean and pleasant. cleaning staff was gracious and accommodating. bed and pillows...incredibly comfortable for a hotel; delightfully surprising! i will look for la quinta first when i travel from now on.',happy
id22089,' the hotel entrance can be difficult to access because of the many semi-trucks that wait for the light. the entire facility needs to be remodeled badly. the restuarant was ok and convienient. the staff is somewhat friendly. bring your own iron the one or two for the entire hotel is usually taken. if you are coming for the circle city classic stay downtown. you get what you pay for.',not_happy
id22090,' stayed at the rex july ---- ----. two adults two children. we had a room with two double beds. for an old hotel in the heart of the city i was pleased with size of the room. the beds were quite comfortable the room was tidy and the bathroom was clean. after our first day seeing the city we returned at about -:--pm to a room that had not seen maid service. we informed the front desk. they were apologetic and offered to have it cleaned then but being tired and with - young kids to tend to we declined. the rest of the stay was pleasant however i would have expected some sort of gesture (comp the in-room movie we watched or something) for having forgotten to clean our room. the location of the rex is nice if you want the union square scene. there is a cable car stop at the corner of powell and sutter which is very convenient. we also found two charming good and kid-friendly restaurants within a block of the hotel (max is and the cozy cable car cafe). it is a busy part of town and there is a strong contingent of homeless folks approaching you on most corners. a bit annoying after a while. i would likely stay here again if i crave the union square location. however next visit...if it is just me and my wife...i will opt for a b&b in the cow hollow - pacific heights area. i bit quieter there and imo a better selection on restaurants.',happy
id22091,' youll want to pack your best trendy clothes before setting foot in this hotel. rooms: the rooms were designed in true w fashion with low beds and modern electronic comforts (e.g. ipod docking station and an “any charge” contraption). the key thing that i always worry about when staying at a w is if the room is functional. surprisingly there was an ample amount of desk space to actually get work done. food: there are several dining options around the property as it is in the heart of hollywood boulevard. however i decided to dine at the w’s delphine which was a solid selection just right off the lobby. the french toast that was certainly nothing to write home about but filled my tummy nonetheless. if you’re not interested in food please don’t pass up the opportunity to have a drink in the lobby living room and at least pretend you are an l.a. v.i.p. bottom line: all right the w hollywood is definitely a cool place to hang out and sleep if you are so inclined. i would not suggest this place for families with kids as it’s not that type of hotel. this hotel is perfect for those visiting los angeles for the weekend who want to be close to the nightlife. with rates starting around $--- this hotel is a pretty good deal for what it offers (e.g. awesome location and posh l.a. scene). other tid bits: -got a car? overnight valet parking is $--.-- -trader joe’s is a couple of blocks from the hotel (good for getting booze or food) -avoid this hotel on new years eve! there are always several parties at the hotel and -although the hotel does an excellent job of trying to keep the peace (i.e. guest noise contracts and wristbands) not everything is foolproof -the rooftop pool is amazing so bring your swimsuit -drai’s (one of l.a.’s hottest clubs) is located on the rooftop of the w hollywood check out more reviews like these at myhotelguy.com twitter: @myhotelguy',not_happy
id22092,' we came to appreciate the staff of the conrad during our last stay. weve stayed at the conrad on two occasions and have made a reservation for our next visit to chicago. we appreciate its central location (michigan ave-rush st). the conrad is classy main lobby is on the -th floor (above the - floors of the shops at north bridge). we found the rooms to have a good view very clean the bathroom very spacious and the beds comfortable. during our last day of our - night stay we woke up to having no running water. the staff advised that it was an electrical issue with the water system and that it should be back on in - hours then another - hours and... it didnt come back on until -pm. it was snowing all day so without showers we camped out in the room watching movies. each time i called for an update the staff responded to our requests by providing first bottled water then a keurig coffee maker and in the evening a complimentary meal via room service. when we checked out the next day they responded to our request and removed the charge for the final night is stay. so while we wish we didnt have to experience this situation we did appreciate the staff is professionalism and willingness to help us and thus keep us as customers.',happy
id22093,' it was not by choice that we stayed at the airport marriott in mid-november. we were flying home to australia on stand-by and when we missed our flight we made a couple of phone calls from the airport and decided on the marriott. we picked it because we felt it was a safe choice to use the marriott brand and im glad we chose it. we got a pretty good rate caught the free shuttle (which comes every -- mins) and on arrival we were pleasantly surprised by the friendly staff and beautiful decor of the foyer and surrounds. our ground floor room was very large and nicely appointed and we headed to the in-house bar for a snack and a couple of drinks before bed. as the hotel is near the airport there is not much to do but we caught the greenline bus across the road which heads to a few destinations among them santa monica marina del rey and the howard hughes centre. breakfast was not included in our room rate but it was very nice and the wait staff were very friendly and helpful when we asked about things to do as was the concierge. there was also a hour every night (from -.-- to -.--) with half price drinks and light snacks. we ended up staying at the marriott for three nights and would not hesitate in recommending this hotel to anyone who is looking for a hotel close to lax.',happy
id22094,' we do love staying here. fabulous service and a convenient location. the hotel does need a bit of perking up. the carpets and fabrics are starting to look a bit worn. still our favorite in philly though.',happy
id22095,' we stayed at this holel over new years so we new there would be a lot of people but we wanted something close to downtown. i travel a lot and stay in all sorts of hotels like embassy suites marriot hilton ect. this is hotel is the biggest rip off ever. we came and there was not parking available so i had to park across the street. i get to my room and the a-c is rattling and the room was no nice than a la quinta room or best western for --- the price. i had a molding glass and you had to pay extra for everything internet breakfast and pool. the hotel did have computers in the business center but who wants to go down there every time you want to use the internet. for --- per night i shouldnt be paying for anything extra. i should of gone down the street to the embassy suites which is a much better hotel!!! i will never stay in this hilton or any other ever again!',not_happy
id22096,' we travel to a different location every year as a family group. this had to be one of the most memorable . the staff at the hotel have manners extrordinaire. there is nothing that you ask for that is out of the question. the hotel itself turned out to be exactly as the pictures showed on the website spectacular! we had a three bedroom residence on the third floor that was modern spacious comfortable and immaculate. there was a complimentary continental breakfast every morning and wine and cheese in the afternoon that we were unaware of and a very pleasant surprise. the beds were turned down every evening with a ghiradelli chocolate and a weather forcast for the next day on your pillow and a bottle of water at your bedside. the location is perfect. a close walk to fishermans wharf and not right in the middle of all the hectic traffic. as one of the other reviews stated this hotel ruins it for all the rest. all seven of our group would absolutley stay here again and highly recomend it to anyone wishing for a wonderful experience in san francisco.',happy
id22097,' the hotel was clean. the location was very convenient. the free breakfast was pretty basic but it was free and perfectly adequate. most of the staff was friendly and courteous. our rooms were spacious with microwave and mini fridge in each. beds were comfortable. maid service was prompt. the pool was a bit small and it got crowded in the evenings - lots of kids! a great vacation and a great value for the money.',happy
id22098,' one of my guilty pleasures while meeting in san francisco is staying at the harbor court. this awesome boutique hotel has the most comfortable bed wine reception super staff and close proximity to several resurants. it is my #- choice for my monthly visit to the bay area. my office is just a walk away which is the reason i began staying here. but neil and a few other long time staff members make it a home away from home. thanks!',happy
id22099,' i trust trip advisor because of the great reviews which are almost all accurate. i checked out this hotel and no one mentioned the one glaring thing! this hotel is the noisiest place i have ever stayed anywhere! it is right next to a freeway and a railway track! all night long the freeway noise is disturbing and every so often (all night long) a train goes through blowing it is whishtle! the walls and windows are so thin that on the fourth floor of the hotel i could still hear a car door open and close in the parking lot! great location comfortable rooms polite staff but unless you sleep like a rock no matter what the noise level is this hotel is not for you! and the fitness center is small and ill equipped!',not_happy
id22100,' older hotel with tiny rooms uncomfortable beds tiny bathroom noisy air conditioning... but -- metres from times square makes it all worth it. we were there for - nights by the -rd night my back was sore from the bed. we were on a strict budget so this was the cheapest we could find but was still expensive for what it is but you are in times square so you cant complain. i would stay again for a couple of nights but if we were to stay in new york any longer i would go somewhere else and spend a bit more. the restaurant is quite lovely and i believe they have built or are building a nightclub downstairs.',not_happy
id22101,' we recently hosted a meeting at embassy suites riverwalk and the experience was amazing. everything from the level of service to the location to the hotel standards was impressive. i work in retail and this meeting was for high level executives. all of the attendees raved about their stay at this location. keep in mind that these people travel a lot and stay in many different hotels. they were very thankful for a great meeting experience. the meeting planners were on top of things and everyone was ready to help at a seconds notice. it is perfectly located to allow guests to enjoy the diversity of the city without leaving the immediate area. we look forward to hosting our spring meeting at this location. personally i will be looking into booking my next visit to the riverwalk at embassy suites.',happy
id22102,' i stayed at this hotel for four nights while attending a large event at the convention center downtown. i found it to be beautifully furnished clean quiet and everything i needed for a relaxing stay. the staff was very helpful with luggage directions recommendations etc. even though we arrived on a very busy friday afternoon it was easy to pull up directly in front of the hotel unload the luggage check in and get the car to the parking garage located just a few blocks away. the staff made this all very smooth. (on a side note everything is within walking distance a free bus ride or a cab ride away so i would leave the car at home and save the $-- a day in parking if you can.) breakfast was not elaborate but good and plenty was available (fresh waffles hard boiled eggs bagels muffins cereal fresh fruit yogurt etc.) the hotel was a bit of a hike from the convention center but i found the -- minute walk each morning pleasant. there are also free buses a few blocks away if you dont like to walk that far. personally i enjoyed being away from the activity of the large convention hotels at the end of the day and found it the perfect place to stay. when visiting seattle again i will definitely stay at the best western pioneer square.',happy
id22103,' absolutely loved this place. the location is perfect. one block away from the convention center and cheesecake factory. the rooms were clean and nicely decorated. the bed was comfortable and the service was superb. the staff was friendly and helpful. the continental breakfast was excellent. i primarily liked this place because it felt more like a condo-vacation rental where you show up and you have the place to yourself. no need to check in a front desk or worry about housekeeping. the hotel amenities are available upon request. well worth the money.',happy
id22104,' to say this was the worst doubletree-hilton we stayed at would be to understate the problems. there are many others hotels in the area that offer better service. loud banging from the pipes in the bathroom woke us up at - am. the desk did not answer our concerns. we called room service they couldnt get a hold of the desk clerk either. the bathtub was very old and look and felt dirty. the best parking spot was reserved for a porsche suv that belonged to the management...handicapped people had to walk further. the free newspapers were non-existent. there was old food around the pool in the morning with plenty of bird droppings. the exercise equipment was missing important parts. we were compensated with a free breakfast. it was beyond horrible. there was water spilled under the toaster. the food in the warming trays was overcooked and the selection was not vegan friendly. we left a sports coat there and when we went back to housekeeping they had placed in a plastic grocery sack. dont even think of driving a large vehicle into the hotel parking lot. the tight turns and the damaged concrete speak of the dangers of this. it took a month several emails and phone calls to get some service. in the end they gave us $-- off the bill to pay for the dry cleaning.........that is what this hotel is worth $--. go elsewhere. hilton should be ashamed and we are a hilton honors member.',not_happy
id22105,' airport shuttle & cheap parking $- bucks a day!! not only was this a great hotel the airport shuttle runs -- hours a day - days a week every -- minutes. plus you can leave your car at this hotel for a mere $- a day and its covered parking. we had early flights to leave out for nj. we drove into this lovely hotel the night before from ca (- hour ride) and found superb service after a long ride needing to get up early. the greeter at the front counter was a nice touch. she introduced herself and the hotel asked if we had reservations and had nice little hot and cold appetizers. not your usual junk. the bar crew was super fun. we relaxed with a drink and had an inexpensive meal at the bar. anytime you can get a hotel meal for $-.-- you are doing fantastic! this is a seperate menu from the formal dining room and it was great. more than we could eat and at a fantastic price. the room is classic crown plaza resort fine touches. the cd i love and you get to keep for free (and i lost last year) of relaxation sounds and tension relief exercises you do in bed (i always fall asleep before the end). lavender spray for your sheets super deluxe mattress and pillows eye pads (all this stuff in a cute little bag sitting on your bed) oh and the hotel had its own little gift bag on the desk! stuffed with flavored pop corn candies ect .....from local merchants very cute! forget about the construction around the hotel it is not a big deal. all the amenities out way the difference. this is a fine pick for a airport hotel.',happy
id22106,' the location of the radisson blu in chicago is outstanding. it is just around the corner from the most profitable hotel in town (the hyatt regency) across the street from the fairmont and the terrific aria restaurant and there is an obvious reason for them to be where they are ... just a very short walk to millennium park (and the amazing art institute of chicago) to michigan avenue and a bit further to navy pier. in the middle of a hot summer being close to everything makes a difference and the radisson blu became a cool pleasant oasis in the heat. my room took a bit getting used to. the decor is ebony black mirrors the namesake aqua blue in the carpet and glittering marble everywhere in the bathroom. (yes it really does glitter casting light dots on the walls!) the bed was amazing comfortable with crisp white sheets lots of pillows and a fresh comforter. the bathroom was huge and impeccably clean. the door to the shower doubled as a sliding door to give the toilet some privacy. the soaps were top-notch (anne semonin) the towels fresh and plentiful and there was plenty enough counter-space for my own toiletries. the shower smelled a bit moldy and the hot water took a little while to get warm although these are very small concerns. the concierge was excellent and offered several excellent recommendations (try wildberry pancakes and cafe for breakfast - the signature berry bliss pancakes are outrageous ... buttery pancakes stuffed with blueberries & layered with mascarpone topped with blackberries strawberries vanilla cream & a blackberry coulis) as well as taking deposits for the architecture tour. the front-desk staff were welcoming and efficient although they need a better system for communicating between different shifts. definitely recommended. but dont pay for an upgrade. i was assured at check-in that i had been upgraded but was given the smallest room on the floor. my park view room didnt have views of millennium park. and i didnt get a balcony - this on an architectural masterpiece that is known for all its balconies!',happy
id22107,' we were in town - night only and stayed at club quarters. we attempted to check in at -:--pm and were informed by the apologetic staff that our room was not ready it is being cleaned now itll be just -- minutes. -- minutes later we found dirty sheets on the bed in a room obviously not vacuumed. we complained to the staff who promised to have it cleaned again. upon our return an hour later the room had been more thoroughly cleaned but we found a huge wet spot in the carpet near the a-c unit. since it was late we placed an extra towel on the floor (we had - towels for - people) and found yellowish stains on the towel the following morning. the room thermostat was flaky and could not hold a consistent temperature; the bed was uncomfortably soft; sheets didnt entirely cover the bed leaving a gap of uncovered mattress pad at the head. bathroom was clean but a little shabby. the staff gave us a voucher for a future one-night free stay and apologized for the dirty room but i dont intend to return to this hotel.',not_happy
id22108,' the prperty is above average but the hotel stands out because of its staff ! from angelica at the front desk to genevee at the zocca bar and of course you cant go wrong with a reccomendation from sandra at the concierge desk and my exit was was handled efficienlty by joe fonseca all in all - star service!!!',happy
id22109,' we had enjoyed our stay up until woken up at -:-- am wth the next door neighbors making a porno. we heard doors slamming and wondered what was going on at at one point thought someone was being hurt. should have called the front dest to complain but the walls are so thin we knew theyd hear us calling. paybacks are a you know what - we are normally early risers and of course we ran the jacuzzi early as well as the hair dryer and television. we thought we were lucky having a room on the end - and only one room next to us - we were wrong. walls so thin you can hear everything. didnt know zack and mira were in town! service yes is slow - front desk staff was online in business area and it really seemed like we had to pull her away. overall - the place is clean but i now wonder as to the type of customers they draw. wed stay there again only if we could let them know we prefer a very quiet room - and then only if they guarantee it for us. unfortunately we used our marriott points for the room so there really is no refund for us. broken sleep makes one cranky the whole day.',not_happy
id22110,' my husband and i recently stayed a weekend at hotel mela a small boutique hotel on w --th steps from times square. it was a last-minute booking and i think we found a small gem. given the prime location it was very affordable with a great discount to self-park at a nearby garage...be sure to get the discount voucher from the front desk at check-in before you go to the garage. despite the busy location the room was very quiet - we didnt hear any street or hall noise at all. (although our room faced an air shaft and had no view - no concern for us). the rooms and baths are small (usual for nyc) but the lovely agent who took our reservation upgraded us to a deluxe room with king bed (-nd tier accommodation) for no extra cost. although only ~--- sq ft the room was so well laid out that it felt quite spacious and was absolutely comfortable for - people and not a lot of luggage. room was spotless and bed was very comfy. a nice touch we appreciated: there are both lamps on each nightstand as well as small spotlights on the headboard for late-night reading in bed. note: the elevators are small and can be a bit slow during busy times - not a bother for us but folks on an extended stay with lots of bags might feel cramped. staff was very helpful friendly and efficient for both check-in and check-out. room service is available from french bistro saju next door. the restaurant looks lovely - rustic country french decor - but unfortunately the breakfast we had was disappointing so we did not eat there again. that said the restaurant looked busy at dinner so perhaps it was just an off-day-meal. all in all id recommend hotel mela for anyone wanting a mid-town-theatre district location that values service has some nice amenities and doesnt break the bank.',happy
id22111,' we decided on the embassy suites park central for several reasons. we wanted to splurge a bit for our holiday so wanted a place that was nice with good service. we were not disappointed! the hotel has just undergone a renovation in the common areas and it was very tastefully done. the room was very comfortable great beds and our room was just off the atrium-lobby open area on the -th floor...didnt hear a thing. another reason for our choice was the location with its proximity to some great shopping areas and within a reasonable taxi fare zone to the night life in the oak lawn area. being -- miles away from our desired entertainment areas and based on some rather distasteful prior cabbies on various other trips we were afraid we may get fare-robbed but again we were not disappointed ($--ish). there were a few very minor hiccups. we arrived on wednesday evening and were greeted by the wonderfully pleasant desk hostesses. after checking in we naturally headed down to the lobby bar for the managers cocktail hour. the gentleman working the bar that evening (---- and thursday ----) had a rather grouchy disposition who was put out by having to break off conversation with friends to wait on us lowly hotel guests greeting each request with a scowl. fortunately the servers for the remainder of our - night stay were very nice and polite. the other hiccup was that since it is such a large hotel it evidently is very popular with large groups. the first two days and nights there was a big group of high schoolers there for a religious revival which was very loud and also made the breakfast area a disaster area (great breakfasts by the way!!!!). another night was invaded by a youth soccer league which turned the lobby area and elevators into a playground of uncontrolled children. but overall this is a great property to stay at and the few inconveniences caused by other guests (on our visit) are really overshadowed by how nice it actually is to stay there!',happy
id22112,' stayed for - nights for our anniversary. the desk clerk was great and since it was our anniversary he gave us an upgrade...imagine our surprise when we got off on a floor with only - other rooms! corner tower suite with a view of the river and michigan ave. beautiful! cabs available right outside the lobby... never paid more than $- for a cab ride. if you go in dec. you must go to the chriskindl festival for strudel!',happy
id22113,' from the first minute you arrive you know you have come to a magical place. on arrival you are greeted with complimentary sparkling lemonade to then be informed they offer free soft drinks & snacks and ice lollies & dvd is ---- - kids super impressed! we stayed in annexe which rooms have recently been refurbished very nice beds comfortable and big you have kitchen dining area tv is in living & bedroom. turn down service at night you receive chocolate and next days weather report which i thought was a lovely touch. laundry on site with free detergent what family doesnt need this service! pool not the biggest but kids still loved it but staff can also drive you up & down the hill - mins in carto larger pool up at japanese restaurant and views over the city are spectacular. great location to hollywood boulevard safe to walk to and from hotel. another nice touch is the manager of hotel comes round every morning when complimentary breakfast being served to check if you need anything and offer advice on places to go etc. overall great family hotelservice excellentclean and affordable!',happy
id22114,' my partner and i stayed here with our two friends at the start of december ---- and found it to be everything we had hoped for. it is just a short walk from grand central station which means getting around to see all the sights is very easy. we were upgraded for free (both rooms) as there was space without even having to ask. the room was very large the beds were very comfortable and the room was always kept very clean. despite the busy location it was very quiet at night and the staff always seemed very helpful from getting us take away menu is to lending us scissors! broadband was a little slow (and quite expensive) but nevertheless it was sufficient for all we needed. yes the decor is slightly dated but it was perfectly adequate and for the price we paid you could not expect - star decor! there was plenty of draw and wardrobe space and all the little extras that you dont always get (hairdryer iron and ironing board coffee maker). it was really everything that we needed for our short trip (- days) and i would reccommend this hotel to everyone and would definately stay again.',happy
id22115,' i stayed here briefly on a one night stopover in houston. i didnt get to see the name of the hotel before i booked it but it was the - --- star hotel i was promised. no major issues aside from the bathroom light burnt out right after check-in and we had to change rooms since it was really late. staff was nice parking was easy in an underground lot and fairly priced for one of america is biggest cities. beds were comfortable and the bathroom was fine. i would not hesitate to stay again. even though it is right next to the highway i found it very quiet. good job cp houston river oaks!',happy
id22116,' their valet put a large scratch on my brand new infiniti and the management didnt take responsibility. the motel only offers valet at $-- a day. my repairs will cost triple the price of my room. avoid this place!',not_happy
id22117,' the hyatt regency embarcadero sits on the water close to the terminal market the ferries across the street from a bart station & at the begininning of the california street cable car route. surrounded by lots of restaurants it is a perfect in-town location. staff is friendly and the rooms are excellent. regency club offers good breakfast & cocktail hour as well as free internet. have been there twice in - months and will nake it our home in sf.',happy
id22118,' we arrived home today after - nights in a mini suite. overall we loved it but perhaps partly because we got a great rate. the room was fantastic although street noise could be a bit of a problem for a light sleeper. i didnt like harry is bar and we had a poor meal in oscar is but the location of the hotel is superb. i would happily recommend it to people who are prepared to overlook imperfections and want that touch of class.',happy
id22119,' my -- year old daughter and i stayed at this hotel for three nights over spring break while she checked out area colleges. we loved the fact that even though we were dab smack right in the middle of times square once we entered the hotel it was peaceful and calm. loved having two rooms. it was great to be able to stretch out and relax after spending all day walking around the city. my daughter slept on the pullout couch which she said was pretty comfortable - better than others she has slept on. i slept in the king is sized bed. very comfortable. having a fridge microwave and wet bar in the room saved us some money since we were able to stock up on food etc from the smileys right down the street. did check out the bar in the lobby one night. drinks were a bit pricey - but i expected that since we chose to stay in the hotel. my martini was very tasty and my daughter had the largest shirley temple i have ever seen. i opted to pay the extra $- to get bumped up to a premium room and we ended up on the --rd floor. couldnt hear the neighbors but did hear the odd siren down below. didnt eat at the hotel so i cant comment on the food.',happy
id22120,' ok for budget business travel. in a very bad area. rooms are dated but kept pretty clean.',not_happy
id22121,' for the price we were very happy with our stay but did not use any of the restaurant facilities. the lounge was nice but small and when there was a large group in the hotel on friday night it was hard to find seats. we booked a handicap room for my parents as my dad uses a motorized scooter. the room was large and easy to manuever around however they only had a double bed in there. as most people with mobility issues are larger this bed proved to be quite small for my parents. if the oversized desk chair and ottoman was removed a queen or king bed would easily fit in this room. our regular room didnt have an ottoman but this one did. as far as the regular room went we didnt have any housekeeping issues as previous reviewers shared but it was quite unusual to find an absence of pens and writing material save for - envelopes. this is a business hotel so i would expect something in the desk drawer. there wasnt even a notepad or hotel pen. i would stay here again but only if i used priceline for the discounted rate.',not_happy
id22122,' just got back from dc where i stayed at the topaz for - nights while playing tourist on a boy trip with friends. i stayed here specifically because of the tripadvisor reviews and they were totally right on. the location was perfect- - minute walk to the metro station and dupont circle and -- minutes or so from both the white house and georgetown. the staff was very courteous and friendly- they gave good advice about anything we asked. we took part in their morning juice and late afternoon wine but the blueberry fortune cookies in the lobby were the best. the rooms were relatively large and very reasonably priced for dc. it was even cheaper as one of my friends drove and he got to park free because he brought his prius (free parking for hybrids)the beds were comfortable the ac worked great and there was no noise overnight. i left instructions for wakeup calls and they never failed me. while they charge for internet service printing boarding passes is free- nice touch! overall i have nothing but praise for the place and would return in a minute.',happy
id22123,' the check in process was very quick even though the hotel was very busy. we asked for and got information on the complimentary shuttle service and an overview of how the subway system worked. our room was spacious and clean. unfortunately we missed the evening cookies as we had a tour scheduled. the shuttle driver picked us up on time but did not take us to the correct subway station-we were late in being dropped off and ended up on the wrong train. unfortunately we missed our tour that evening. after visiting downtown and having dinner we called the hotel for our pick-up at the subway station and was told they were about --mins out-we waited almost -- mins for the pick-up. the breakfast was very good and had more than the usual choices but the seating area was very not adequate the good part was we met new friends and got tips on the town from them! we were able to park right behind the building (free) and it looked like they had several other lots available for parking if the main one was full. the check out process was quick-the front desk staff were exceptionally friendly during our whole stay. we opted to drive to town for our morning tour but the staff did offer to store our luggage if we wanted to use the shuttle-but after the evening fiasco we thanked them and drove. i would recommend this hotel especially at the great price and location close to town-just do not plan on using the shuttle if you have any time sensitive needs.',happy
id22124,' a great location clean though small rooms pleasant staff.',happy
id22125,' this is the best hotel experience i have had! we went to sf for my boyfriend is birthday and the hotel + staff were amazing! they were able to arrange for balloons cake and a special basketball t-shirt for him as a surprise (likely due to my platinum status - not sure if this is the norm). but still overall the staff was always courteous the rooms were beautiful with great views! plus the hotel is well-located with many shops-movie theatres at a walking distance. we got some good thai food and even watched a movie -- all this was within a --min walk. the w gave us more than we had expected and i was most definitely wow-ed. definitely the only place i would stay at in sf.',happy
id22126,' we stayed at the novotel ts in september. this is a fantastic mid range hotel for touring the city. it is located right in the middle of town a couple of blocks from times square. if you are looking for a high class hotel then this is not for you but this is by no means a down market establishment either. i would compare it to the standard of most city centre holiday inns and some of the reviews on here i feel have had bad luck with their stay rather than the hotel being generally poor. there is a fantastic bar (with a brilliant view) and a restuarant in the hotel if you want. they have a good breakfast buffet also but if you dont like it then you wont struggle to find somewhere else outside of the hotel! loads of flight crews use this hotel for stopovers and so that will give you an indication that it is not bad as airlines are very good at picking hotels for their staff. if you are touring the city and are looking for somewhere nice to stay then this is an excellent choice. we will be back again.',happy
id22127,' stayed at the renaissance before a saturday morning flight on the club level. unfortunately the club is closed from friday evening until monday morning except for sodas water and coffee. the room was attractive and comfortable. there was one comfy chair and one desk chair for sitting. when we went for coffee in the lounge in the morning there was no cream but we were able to hunt some down in the lobby. internet access is $--.-- unless you want to sit in the lobby. “wired for business” also includes telephone calls but i do not think i’ve used a hotel phone since well many years. cell phones render land lines almost obsolete. we utilized the “park & fly” rate and left our car for - weeks. after paying for the additional days at the valet we still had some trouble getting the car out of the lot but it worked out. the airport shuttle was convenient both ways – just have to be careful to get on the right one since many of the hotel shuttles look the same. we have stayed at several lax hotels to park and fly and i do not think that we will return to the renaissance. it was disappointing that the club was closed although the marriott website advertises a “daily continental breakfast” and $--.-- is way too much for internet access.',not_happy
id22128,' recently stayed at the hotel azure for a night to attend a graduation party in the city. my experience with this hotel was bumpy from the start. the day before our arrival i received a call from the hotel and was told that their had been a glitch in their computer systems and they would not be able to honor my reservation. this caused me some panic as i was already on the road and did not have computer access to find another hotel. i called back and told the receptionist this was not acceptable and asked to speak to the manager. the manager was not available. go figure. after calling back and asking to speak to the manager again the receptionist could only offer me the manager is email address. i went to the hotel with my confirmation in hand to check in anyway. low and behold a room was available after all. i suppose the hotel staff was too busy to call me and let me know that they would indeed be able to honor my reservation. pluses: the hotel is in a superb location. withing walking distance to soho. chinatown and little italy. the bed was very clean and comfortable. we had a room on the fifth floor so no problems with noise from the subway at night. cons: disorganized and unprofessional staff. the bathroom was disgusting! there was dried urine and pubic hair on the toilet seat. gross!! there was hair and filth in the corner of the showers. the carpet needed to be vaccumed. the rooms are definitely not cleaned thoroughly. also the tv remote didnt work. not a deal breaker but annoying. wireless wasnt working either. anyways i could deal with hotel azure for one night but will not be staying again. the hotel needs to be run more efficiently.',not_happy
id22129,' this was my third visit to the red roof and once again it was a great stay. i like the hotel because it is close to but not in the middle of the hectic pace of times square and it is basically next door (ok a block or two) from macy is herald square penn station and a multitude of subway lines. the hotel itself is fairly basic but very nice. the staff is efficient the continental breakfast a decent start to the day and the rooms themselves very comfortable. ive stayed in kings three times and none have been the same layout or size ranging from very tiny to very roomy. watch both applecorehotels(--) and redroof(--) as you prepare to book. i intially booked the room at $--- and over the next -- days it went down to $--- ($--- with my aaa discount). as long as you send red roof an email through the red roof website and let them know you noticed the rate change they will adjust the price!!!',happy
id22130,' was at a neighboring hotel and switched because the omni is so much closer to the convention center. as always the staff at the omni (this property and all others ive stayed at) are amazing. crazy requests? they have heard them all and their answer is almost always yes. was up by the pool late at night and the bar was closed (it had rained earlier). a manager happened to see me and my co-worker there and asked if he could get us anything. five minutes later he was back with two glasses (plastic of course) of wine. although i had given him my room number to charge them to he informed me upon delivery that there was no charge and to enjoy the night. wow. i also loved the text message when my room was ready (i arrived at -am so i was a bit early) and my hotel room was incredible and quiet (something im very conscious of these days). if you are in the dallas area this is the hotel to stay at - even if you are not going to the convention center.',happy
id22131,' when i first entered the peabody i was speechless. the lobby was huge and very elegant. check in was a breeze. when i got to my room i was again speechless. the rooms were kind of small but they were obviously showing that this was truly a five star hotel. the feature i really thought was cool was that there was a tv in the bathroom. very comfortable beds and either -- or -- flat screen. not the best view on the side of the hotel i stayed in but i didnt really care. the swimming pool was indescribable! now this pool was the most exquisite swimming pool i have ever seen. i really dont know how to describe it but your mouth will definitely fall open when you see it. and oh there is also a hot tub. the outskirts of the lobby was kind of like a mini street. it had a bunch of peabody brand stores. now as some of you may know the most special thing about the peabody is no doubt the ducks. first music starts playing. then the elevator doors open and five ducks waddle out in front of the duck master into the fountain in the middle of the lobby. they stay there in the fountain till five oclock and then the duck master comes and the same thing happens only they get on the elevator instead of getting off. they go up to their duck palace on the roof which you can visit. you can also just take in the view of downtown memphis. id say that this hotel is a perfect business hotel. there are a lot of meeting rooms even one on the roof. the location of this hotel is perfect and a few blocks from beale street. i would highly recommend this hotel to anyone.',happy
id22132,' our family had a great time the places around like the aquarium an the museum are at a walking distance it is at a perfect location for a family to spend a weekend together. we all enjoyed it very much the food was great everybody in the hotel was nice and excellent service. they made us feel very welcome.',happy
id22133,' the location is in a iseedy part of town. all rooms have small stand-in showers only with no tub. room decorated with cheap quality - i.e. shower door does not shut properly. rooms have bugs-roaches - saw a couple go heough my bed while staying there. disgusting! dirty linens are re-used on the bed from previous guests (see picture). dont trust the advertisement - misrepresented. the general manager paul masai walks around with a i couldnt care less attitude and very defensive - never gets back to you if you have a special request or a complaint. and dont trust his answers or promises nothing gets done. runs the hotel as a total mercenary - very poor service. depends on which staff you ask you will get completely different and opposite answers to simple factual questions. common bfast area so small... worst coffee ever. would not return or recommend staying here. there are better alternatives and better value for your money.',not_happy
id22134,' this is a no-frills hotel. ok for a night or - but i wouldnt recommend it for a longer stay. the room was large and noise was not an issue. the soap-shampoo are not very good quality and the towels were super thin -- really more like bath sheets. the safe in my room didnt work and that wouldve irked me if i stayed there for than just - night. when i checked in the desk clerk gave me a bag and said: here is your complimentary gift for being a marriott elite member. the bag contained a bottled of water and bag of peanuts. i thought that was pretty funny. kind of a sign of our economic times.',not_happy
id22135,' great location! friendly staff! would stay here again! parking a little expensive: valet --$ for --hrs. while walking around later in the eveningwe found a sign that said valet parking --hrs for --$. would highly recommend staying here during your stay in chicago!',happy
id22136,' this is one of the best locations one can imagine close to times square and the theaters. the room is small indeed but clean and the bed is confortable. the price is high but if you want manhattan there are no cheap options... the staff was friendly. the only problem that i had was with the elevator i had some sport to do to reach my -th floor room. but this happened only twice during my - days at the hotel it seems that they managed to fix it. they have their own driver that takes you to the airport for a reasonable price. for breakfast you have many options around some of them expensive. for a sandwich or a coffee you can go to the juice bar next door or the emporium food across the street.',not_happy
id22137,' we just stayed here over labor day weekend for a family event. the price was more than reasonable and it is a very conducive hotel for a big group. you can look out your door into the courtyard and see what is going on and there are lots of places to gather and hang out together. it includes a hot breakfast. my only suggestion for the breaskfast is that there should be a buffet with scrambled eggs-bacon etc as the line for the made to order omelets-pancakes takes a long time. not a big deal though. it was all good and plentiful. i also attended an event (---+ people) at the hotel and the food was awesome. event food at hotels usually is just so-so. the food at the event was exceptionally excellent! the teens used the pool and everyone had a good time.',happy
id22138,' the hotel is beautiful however i booked a room for - and it was quite small. not alot of customer service. went to bar area and found the staff there very unfriendly. i would recommend this hotel if you just want to stay and not be pampered.',not_happy
id22139,' we stayed in this hotel for three nights in september. location wise the hotel is good as it is a block away from union square. however the hotel is very small and very english-french build. the reception is small and so are the rooms. hardly any space to move around. the hotel staff is ok and not over excited to help you to their full capacity we got the feeling. we wanted a shirt to be dry cleaned by the the hotel and they told us to go to the dry cleaner is around the corner instead of organising it them selves. we didnt opt for breakfast but did make use of the gym. this was ok but not too much variety in machines. the internet facilities were good though. in the end we felt that we didnt get the standard of service for the price we paid.',not_happy
id22140,' two blocks from times square. a quiet elegant contemporary hotel. pleasant check-in great staff - a nice top note. overall feeling: upscale but not snobby. corner room on --th floor had a spectacular view day and night - absolutely worth the extra dough (my previous review was a year ago - a nice room but lower floor view was great but not spectacular). ipod docking station near bed work desk two televisions (which also play music with still picture montages which i like) walk in shower with overhead rainshower fixture and a wand. room service: oatmeal and coffee was hot and good (they have keurigs in the room but i dont use them). near perfect not perfect because this time and the time previous waiting for the car to be brought up by valet took twice as long (thirty-five minutes) when they say it takes -----. not a huge deal but it makes for a frustrating end note when you dont want to leave the city and you have to stand waiting in a lobby with no chairs.',happy
id22141,' stayed at this hotel with my gf for the easter long weekend. the central location downtown was why we decided on it. booking was easy with the hotel is website and was a really good price with their stay friday promo ($---) which is great considering it is a four star hotel. after we got the confirmation number we called the hotel to see if we could reserve a room in the union street tower (ust) which is the newer (----) slightly shorter (-- floors) building as opposed the pike street tower (built in ---- renovated ----). the front desk said she would put a note on our reservation which was confirmed when we checked in. amazing lobby! the room was perfect. at the end corner of the floor so with windows on two adjacent walls (only could hear the ice machine a little). only on the -th floor and facing the highway exit but not noisy from street at all. super clean room immaculate bathroom. big king bed and flat screen plasma (note: go to tv guest services to get local weather in celsius). to top it all off we totally lucked out with an all sunny weekend (in seattle no less!!) only one downside was parking. in heart of downtown have to pay but we took another reviewer is tip and did not use the hotel is $-- a day (out by -pm but with in-out privilages) which has to be declared upon check-in (add added to your bill). instead tried the convention centre which is one block north of the hotel. first nite parked at -:--pm and got the car out by -:--p the next day = $--. second nite parked -:--pm (after the convention centre closes) and got the car out -:--pm=$--. no in-out privilages but okay since we were mainly walking downtown. good luck!',happy
id22142,' rooms were very clean and updated. i arrived early at -:-- pm and my room was ready (holiday weekend). pool was a little small (- ft deep) but my kids enjoyed it. my husband enjoyed the jacuzzi. nice bike path or running path next to hotel and takes you out next to harbor. wish i would have known and could have brought bikes. when we first got off fwy area didnt look too nice but as you get closer to hotel and harbor it was very nice. didnt hear airplane noise when we were in the room. we were very with our room and the cost. they had a breakfast buffet for $--.-- we didnt stay for it. we went to ihop and that wasnt so good (cost $-- for - of us) we should have just ate at the hotel. there are a couple of restaurants and a starbucks next to hotel.',happy
id22143,' what a deal. my husband and i wanted to stay overnight in the city since we were going to a concert and planned to make a night of it. we didnt want to spend a lot though. after reading many reviews of cheaper hotels in the msg area we chose the red roof inn because of the many good reviews. from the outside it doesnt look like much but inside it looks recently renovated. our room overlooked the city and was nicely updated and clean. the bathroom wasnt as updated as everything else but it was still decent. when we decided to order a pizza at -:--am the front desk was helpful with telling us who to call. i believe we booked the room for $---! we were within easy walking distance to madison square garden and had we chosen to spend the day in the city to sightsee (were from jersey!) it was a wonderful location for that as well. close to the empire state and chrysler building. i highly recommend this hotel if youre on a budget!',happy
id22144,' we have stayed - times over the last - yrs.... it is not fancy but the location cant be beat. if you have a kid at b.u. the price is right!',happy
id22145,' started my - weeks california trip with my younger sister in this hotel. arriving from deep winter back in switzerland it was like hitting the summer (even though everybody told us it is still to cold here and we should have come in summer). i did not expect a high-class hotel at this location at this price but was quite excited when i saw the location and the rooms. the lobby doesnt look too promising and the desk guy was not relly full of joy having us but still very helpful and friendly. it looked like the hotel was just renovated. everything looked quite new and clean. nice flat-screen tv on the wall. no working table though. badroom nice and clean with everything you need. they dont server breakfast but due to it is location directly at the beach there are enough possiblities nearby. the restaurant just next by was our favourite. starting the morning with fresh fruits and juces with having a few on the free speach zone is really an expericence. the price is okay due to its location. i would stay again in this hotel. parking and wifi costs extra (parking --$ wifi -.--$ per hour). hard to find if you dont have a gps (which we lucily had).',happy
id22146,' i read others bad reviews but i disagree with them. the lights flicker because they use energy efficient bulbs. and some are turned off because they are connected to the frig and microwave. rooms clean friendly helpful service.',happy
id22147,' we recently visited the dana for a trip to san diego to celebrate our son is graduation. it was fantastic!! we had two seperate rooms and they were both beautiful and clean with comfy beds-pillows and a beautiful view of the water. the staff was great very friendly and helpful and the price couldnt be beat. we will definately be returning!!!',happy
id22148,' we stayed for one night at this hotel over easter weekend. it was not really the standard i have experienced in other sheraton hotels. the gentleman at check in was very irritated with the computer and as a result was far from pleasant with us - not a great first impression. we were lacated on the club floor and the room was fine - bed very comfortable. concierge very helpful. overall the hotel was nothing special and i dont think i would go back there again.',not_happy
id22149,' it was my first time at this hotel where my daughter and i stayed for a girls night out . the negatives: there was a foul odor like body odor that lingered in one area of the room. i reported it to the cleaning folks on our way out but when we returned it remained. the bathroom door was so swollen we were not able to close it. the bathroom had wall paper peeling off the wall at least - inches long with exposure to the rough drywall behind. we asked if we could leave our luggage for a few hours after check out and they charged $-.-- a bag regardless of size. ( a lunch bag was charged!) the pluses: location nice to be close to the metro st patricks warm cookies (for my --yr old) parking validation for $--.-- for --hr period which is lower than most outside garages. i am not sure if i received a bad room since i ordered off priceline. i choice a -.- stars out of - and this was no where close.',not_happy
id22150,' fiesta texas with - teenagers....booked two rooms and did not have any problems....showers have great water pressure and breakfast was great !!! service was excellent and staff very helpful !!!',happy
id22151,' stayed here for one week in feb. the main thing this place has going for it is its locationit is right on the corner of west --th st which means macys-th ave. etc. are only a stones throw away. i was not impressed by the hotel itselfthe building is dated inside and our room was small and very basic. this place is like no other radisson i have seenthe standards are much lower.',not_happy
id22152,' lets be honest this is not an hotel its a hostel. the rooms are tiny (a single bed a ft to the left and a door at the end) they come with a tv and have no windows or control over the air con (its one of those air cons that is been recovered from a harrier jump jet and comes on a random throughout the night. the walls are almost plastic like the kind youd find on a large ferry. sleeping is hard. the bathrooms are very decent clean and bigger than most rooms. i stayed at the sun bright for the best part of three weeks while conducting my ph.d fieldwork. as my budget was limited this was the cheapest place i could find with single rooms for around $---night (something i needed for work leave laptops in etc). i would recommend it for a backpacker needing a short stay on their way through the city but this really isnt for the holiday maker or for the inexperienced traveller! the staff also have a poor standard of english with the elderly night porter being particularly rude and unhelpful. the location is great on the end of canal street near the manhattan bridge. easily the worst hotel ive been in but just a basic below average hostel. btw rooms are not as cheap as the advertise as they dont include tax when quoting you a price. when you get there the bill substantially more than they quote upon booking. also internet is not free as elsewhere stated.',not_happy
id22153,' check in was a pain copies made of my credit card and license and i think that is illegal but i was able to get the copy. rooms plain and the towels were old thin and dirty. ive used better towels to dry my dog! the tv was fuzzy with bad reception it was noisy and no place to eat nearby the gas station next door had bars on the windows and thick glass. the breakfast was a nasty little honey bun and stale cereal. and the clerk was a sleep behind the counter. i will not recommend or ever stay there again never! and internet was a pain to get on with logging in timers and passwords that would allow you to access much at all.',not_happy
id22154,' let me be the first to say that businesses can and do make mistakes: people dont do their job; customers can be a nightmare; it is probably very hard to find good people to clean hotel rooms. let is focus on that one. can you imagine earning a living - barely - wading through other people is messes for a living cleaning up the crap they leave behind and seldom being tipped even though people are supposed to? i know i couldnt. it is a reason i went to college: so i wouldnt have to scrub hotel rooms for a reason. im going somewhere with this and that is that im trying to justify what i found in my motel room when i checked in to the columbus crowne plaza north. ready? prepare yourself. on the floor were two giant toenail clippings - one with blood on it - staring me in the face. um yep. i wish i were making it up but they were all too real. uggh i shudder just remembering it. now generally i dont expect much from a hotel especially when i booked it on priceline for less than $-- after all the fees and taxes. but come on! toenails on the floor?!?!? isnt the required job of housekeeping to vacuum the floor and do an inspection to make sure bodily waste products arent lying around? when i called down to the desk to report my uninvited roommates he immediately apologized and sent someone up to give me new keys to a new room. now i am not someone who will haggle and complain with the guy for restitution: after all he probably wasnt the one vacuuming the rugs. still perhaps a voucher for dinner or a free nights stay would have been nice. nope. even that is not enough to totally say the hotel is a stink bomb. it clearly aims for upscale clientle. the bed was comfy the room was quiet and the room maintained my desired temperature (which seems to be a challenge for some hotel hvac systems). but none of that really can make up for the late checkout of mr. and mrs. toe.',not_happy
id22155,' the ritz milner in la was sold to us as part of a package deal which included the flights and never having been to la before we thought we had gotten a great deal for a good price...what a shocker! this hotel (if it can be called that) is covered in dust worn carpets chipped toilets dated bathrooms and claustrophobic rooms! i had stayed in budget hotels a few years ago as a student but this was just too bad to be beleived! the area it is located in is not safe at night and if you think you can get any kind of refreshment think again! there are no mini bars in the rooms and the hotel itself doesnt have a restaurant or room service! needless to say we left ten minutes after arriving and were lucky enough to find a different hotel for our stay.',not_happy
id22156,' my partner (now spouse) and i stayed at chelsea pines inn for four nights. we arrived at the inn approximately an hour before the official check-in time. troy the operations manager who was working the front desk told us to make ourselves at home. we relaxed in the back garden area for about -- minutes and were told our room was ready. our three pieces of luggage were already waiting in our room when we arrived. we were certainly appreciative of the staff member who carried these up five flights of stairs to our room. the inn’s location was perfect for us situated between lower manhattan where we had to go on consecutive days to obtain our marriage license and have our wedding ceremony and midtown. the subway station to get to the city clerk’s office was a short walk away. we were back at the inn by lunchtime both days and ate at nearby restaurants before taking the subway to midtown to visit top of the rock--- rockefeller center times square the metropolitan museum of art and central park on these two afternoons. each morning we found a copy of “chelsea morning” under our door. this newsletter was very helpful in suggesting interesting sites to visit or activities to do during our stay. we were certainly glad we did go visit one of the places on their list high line park. on sunday the only day where our schedule was fully free we had already purchased tickets to visit the statue of liberty ellis island and the ---- memorial. had we had more time we certainly would have visited more places or participated in more activities they recommended. so much to do do little time… upon returning from getting our marriage license we found a box of jacques torres chocolates in our room with a note from the jay the owner of chelsea pines welcoming us. the next day after exchanging our vows and rings we returned to find a vase filled with -- beautiful white roses and a card with a handwritten note from jay and troy congratulating us on our big day. and the gifts did not stop there. upon checking out of the inn jay presented us with a pair of chelsea pines --th anniversary coffee mugs. the inn offered a superb continental breakfast that would appeal to any palate. i particularly loved the homemade mocha nut bread. i found out that jay makes most of the baked goods himself. for those who need to satisfy their sweet tooth there were jars filled with oreos and hershey miniatures. we stayed in the rock hudson room. the suite was very clean and the bed was quite comfortable. the room also included a day bed in the living room area. there were two flat screen tv sets one in the bedroom and the other in the living room. this was nice when the two of us wanted to watch different programs. after all newlyweds shouldn’t start out fighting over a single remote. our room faced --th street. traffic noise was not an issue for us and we are both light sleepers. we loved the bathroom particularly the spacious walk-in shower with bench. we also enjoyed spending time with the inn’s resident cat charlie chaplin. he stopped by our room on a couple of occasions to test the beds to make sure they were comfortable enough for us. we loved this place and plan on staying there again. we were treated like family something that you rarely get at a major chain hotel. jay tom troy and al went above and beyond to make our stay special.',happy
id22157,' very good location -- minutes walk to times square many restaurants nearby... staff need to be a bit polite but it seems it is a new york thing to be rude may be. i have travelled to the west coast so many times and i have always found them so polite and friendly it is a different world out here. rooms are very small for an intercontinental we can compare them to the holiday inn expresses in uk which is part of the same chain of the ihg group. no buffet breakfast limited choice for food.',not_happy
id22158,' this hotel is in a fantastic location right in the middle of times square. the views from the rooms and the restaurant are amazing. i stayed there with my mother and my younger sister on a sightseeing trip. i had been to new york several times before and this was by far and away the best hotel i have stayed in. the room was spacious with a large bathroom and an extremely comfortable bed. what really made this stay special was the staff. every member of staff we encountered was friendly and polite and made an effort to get to know you. we ate breakfast in the hotel restaurant each morning and the waiters remembered what we ate the morning before. i would certainly recommend this hotel.',happy
id22159,' when we arrived we were given free parking and could check in straight away. the very spacious lift took us to our huge room with huge ensuite bathroom.room and bathroom were clean and the bed and pillows were extremely comfortable.there was a fridge iron and board hairdryer bathroom soaps etc tea-coffee making facilities colour tv with good channels. vending machines were on our floor. desk and plenty of storage available. the only bad things i will say is that the walls are quite thin.we heard next door talk-their tv a little and a loudish train comes past maybe twice a day but not late at night and the room could have brighter lights (not a problem in the bathroom) . there isnt much in the area to do and youd need a car i think but there is a supermarket across the road and restaurants-take away places very close. we did not have breakfast (because were lazy and slept in) there is a pool with sun beds and plenty of free parking spaces. i highly recommend this place. dont let one persons bad experience put you off.',happy
id22160,' for full disclosure i was not paying for this hotel myself it was a business trip. but that being said these were my issues: wifi cost $-- per -- hours! and on top of that it was very slow. i couldnt watch hulu without it buffering every -- seconds so eventually i gave up. also the continental breakfast cost $--. this included bagels pastries oatmeal and fruit. hot food cost $- more. third there was no safe in the room and no fridge either. i have never been in a modern hotel that did not have a safe in-room. i think that this hotel has inflated prices because they know most clients are businesspeople who will be charging it on expense accounts anyway. but still i was underwhelmed for the price range.',not_happy
id22161,' hampton inn sea world is a nice place to stay. this hotel is conveiniently located close to sea world and belmont park-mission beach. the hotel staff was excellent and friendly and the hot breakfast great. they have a nice pool too. the rooms arent brand new but are clean and comfortable. the only complaint is that the parking is very tight with limited spaces available. they do offer overflow parking directly across the street in the denny is parking lot. if you are visiting sea world or the surrounding area this is a good place to stay.',happy
id22162,' hotel is perfect ...not a big hotel but it is big jackpot if you are looking for a clean room with breakfast included quiet place walking distance to most attractions (along hollywood blvd.) and wonderful staff to help you how to go around in a place you havent been to. it takes about -- mins to go to universal studios if you take the metro red line. close to the mall and staying late out for dinners wont be a hassle to get back to the hotel. our stay was short but we were able to do a lot because location plays a big part and the helpful tips from the staff did make a difference.',happy
id22163,' we chose the radisson for our --th anniversary getaway because the rates seemed reasonable for the accommodations. when we vacation we dont spend a lot of time in our room but want it to be very neat and clean. we went into this past weekend based on tripadvisor reviews knowing that the radisson was in the final phases of a major remodel which is basically what we found. we reserved a room with a sleep number king bed which my wife tried and enjoyed and ended up in a suite rather than a regular room which was a nice surprise. there were obvious signs of a remodel in progress; missing baseboards in the hallway and in our room hallway temperatures on the sixth floor around -- degrees due to a missing thru-the-wall a-c unit minor problems w-one of the a-cunits in our room and an under the-counter-fridge in our room which we defrosted ourselves to get it to work properly. having been in the construction industry for over -- years my guess is that the work that has been done was done in-house rather than by a professional contractor. on the positive side the front desk and staff were very polite and responsive to our requests for maintenance and very helpful to us in finding our way around town. would we stay there again knowing what we know now? sure. at $-- per night for a suite w-a king bed the radisson was acceptable though not impressive. we found nothing gross or disgusting but rather a well-trained staff trying to make up for the obvious inconvenience of a remodel in progress. we also found a watch by the pool sunday that we would really like to return to its rightful owner. my message today left w-housekeeping who is in charge of lost and found has not been acknowledged yet. cakesetmoi',not_happy
id22164,' go for a quick run on lakeshore or walk a few steps to the magnificent mile. perfect place for business travelers i have stayed at this hotel numerous times. the staff is always polite accommodating and service is top notch.',happy
id22165,' we were just staying one night at the airport hilton in austin tx. we arrived really late and called for the shuttle. the website talks about how it just takes a couple of minutes to get to the airport. we had to call again and it took around -- minutes - not bad but after hearing about the quick shuttle and arriving at -am i had hoped for better. then the stay really picked up allowing me to give a top rating. jeff from pittsburgh (according to his name tag) picked us up apologized profusely since he had also been bringing in a very large group is luggage really treated us well on the short ride and then hustled in to check us in at the front desk while the other desk clerk stood there chatting. jeff really made our too-late evening work out! the hotel is really top notch - room was great lobby was really pretty hotel was really quiet especially considering it is proximity to the airport. the buffet breakfast was quick and good with great service again. would definitely recommend staying there or planning a meeting there...problems ask for jeff!',happy
id22166,' the milford plaza is a budget option (at manhattan prices) and it shows. we requested a room with a view and were not disappointed in that - from the --th floor we had two windows overlooking the hudson river and -th avenue respectively. what the hotel also has going for it is pleasant staff and clean bedding and towels. however our adjoining room wall was so thin we could hear every word our neighbours said (and the rest...) - we only managed any sleep by coming to a mutual arrangement to keep conversations to a whisper and tvs off during sleeping hours. fortunately we had thoughtful neighbours... when the hotel offered to switch our room and i saw the alternative it made me realise how lucky wed in fact been. the other room was half the size of ours with a window the size of a cereal box overlooking a brick wall and im sorry to say it smelt bad. in essence milford plaza is a gamble - and even if you get a good room it is far from luxury. but then again you pay peanuts.....',happy
id22167,' i am so glad we choose this hotel once again instead of stay somewhere else. this hotel is situated in a perfect location which is close to several areas of interest. we stayed in a king suite in the grand club -- floor and the view was wonderful. the room was very spacious and clean; and the windows even opened allow the fresh sea breeze to flow into the room. parking was charged daily but was very convenient and secure on site rather than having to hassle with parking. the staff was nothing but professional especially the concierge service that recommended a perfect dining option each night with our favorite being on the gaslamp district which was walking distance. almost forgot to mention that by staying on the grand club floor which are private and accessible by private elevator only. this was a plus not having to wait with a bunch of other guest waiting for an elevator. will return to this property.',happy
id22168,' i just wanted to leave a comment on this great hotel. while reserving my room i found the best rates on the kimpton website. a great feature i also thought great and unlike any hotel i have reserved from i was given an option to upgrade my room for some discounted rates i was very impressed by that. so the day i checked in i was very impressed by the room i was given. i checked into one of the fireplace suites it had a great flow and a real wood burning fireplace!! it was amazing. the service was great everyone at the hotel was great it was just a perfect end to a hectic holiday weekend. i would recommend the steam also. you can the whole place to yourself and it is wonderful to relax in. it was also great upon leaving you can let the front desk know and you they will book you a flat rate town car to get the airport without fighting for a cab.',happy
id22169,' a beautiful old hotel. really lots of character. the pool area and garden are wonderful. and the old original lobby is spectacular. the service was great and the view out the front room to the plaza and alamo was an unexpected treat. yes it is a very old hotel. no everything in it isnt brand new. if you want that go to one of the cookie cutter chain hotels. there are plenty of them in san antonio but only one menger.',happy
id22170,' the bentley provides clean comfortable modern rooms. decent space. comfortable beds and pillows. nice bathrooms. front desk service is friendly and helpful. and all this for $--- a night when i was staying over christmas. but that is about it. there is an italian restaurant on top of the hotel with nice views of the east river. you can order dishes from there for your room in the evening. but there are no other amenities or services. there is a small lobby bar. breakfast served in the somewhat bleak top floor restaurant is $--.-- and expensive for what it is. youd be better off in a local diner. internet connection is $-- per day. the hotel is over by fdr drive - just be the east river on the upper east side. so rather out of the way and rather a fuddy-duddy part of town. convenient for the hospital though. that said the bentley is the smartest value hotel i have stayed in in manhattan and look forward to staying there again.',happy
id22171,' san francisco has never really been on my radar as a must visit place. how wrong i was. without doubt this is now my favourite city on the planet. the warmth and diversity of the people. all filled with civic pride and useful ‘what to see’ tips. the charm and individuality of the neighbourhoods. the vibrancy of the bars and restaurants …………… i could go on but this review is really about the hotel. hotel vitale is top class. located in the mission district right on the embarcadero it is the perfect start point for exploring the key sf attractions. i booked - advance seats on a shared van ride (supershuttle) to get to-from the airport. reasonable rate at $-- for - roundtrip (including tip). this is a first come first served basis but we only had to wait - mins. at the airport you have to look for a representative in a green jacket. it is not possible to just deal with the driver. from memory it took about -- mins in bust traffic. on arrival at the vitale the bell staff are super friendly and will unload your cases and wait patiently while you check in. hot towels are offered in the super chic reception area. front desk staff were very welcoming and offered a free upgrade right from the start. answered all questions efficiently and provided a city map for orientation. really nice bell guy showed us to our room and explained that he had only move to sf a year ago and was still experiencing the city like a tourist. he engaged us in a easy conversation about our interests and made various recommendations including a trip to sausaltio from the ferry building almost directly opposite (do this it is a beautiful place). would also recommend the evening alcatraaz trip (book well in advance). this guy’s helpfulness was only surpassed by the concierge who came up with the perfect options for whatever we requested. room was immaculate and bathroom was a dream. walk in rainfall shower and brimming with expensive toiletries. excellent furnishings and super comfy bed-pillows. cd player with a selection of compilations. ambient noise maker (whales running water etc – nice touch). lcd tv and a well stocked mini bar including a ‘lovers’ kit . -nd floor room with bay view directly over the bar. agree with all the other comments about the huge hour crowds and noise. we didn’t manage to get an evening drink in the bar but the noise wasn’t an issue for us as we were generally out late. if you don’t like noise and like an early night – book a higher floor if you are on the bay side. the room seemed a bit small after coming from our five room suite in the hotel at the mandalay bay (but what wouldn’t) we had mentioned it was our anniversary. -- minutes after arrival there was a knock on the door with a bottle of complimentary champagne and a card from the front desk staff. the first glass hadn’t been emptied before there was another knock which was the housekeeping manager who presented us with a picture frame and another hand written anniversary card. it didn’t stop there ……… the second night saw a fresh bunch of daff’s with another card. the last night it was rose petals on the bed. housekeeping was perfect. free office - internet service on the second floor. free yoga class in the gym. amazing room service. having stayed in top hotels all over the world i can say that i have never experienced this level of service. you must visit this hotel.',happy
id22172,' i loved this place! the location is perfect - right above a cafe and next to a chocolate shop. just outside the front door are tons of great places to eat - most of which have sidewalk tables perfect for enjoying the weather and people watching. chinatown is a block or two away as is the city lights bookstore. plenty of bars and nightlife nearby too. right near a bus stop to go downtown if that is your thing. also an easy walk up to coit tower pier -- etc. the room was small yet didnt feel that way because of the large window overlooking the street complete with comfy chairs and table. the decor is inviting and cheerful and the room and bathroom were extra clean. my girlfriend and i who are both total germaphobes were walking around barefoot on the floor within minutes which we never do! that is how clean it was. the bathroom was spotless and bright with a sunny window. the staff is super friendly and very helpful with restaurant recommendations. plus they leave out a bottle of sherry in the evenings for you to enjoy on your way in our out. some people may have an issue with the street noise as the cafes do stay busy well into the night. earplugs worked just fine for me and it was a small price to pay to feel like you were in your own little hideaway right in the middle of all of the activity. instead of feeling like i was just staying in a hotel in san francisco i felt like i was staying right in san francisco. i cant wait to go back again!',happy
id22173,' i agree with those who were dissapointed with the holiday inn fishermans wharf.though a good location the hotel was little better than a motel with the rooms being of a poor standard and the reception staff being ignorant.if you do stay there make sure that you get a room in the main building as there is another building across the road which i would not advise.good location but we wouldnt stay there again.',not_happy
id22174,' while we only stayed here one night it was the best value of all the cities we visited... nyc washington chicago seattle & la. the front desk and all the staff we met were both friendly helpful and efficient. the rooms were modern nice sized and very comfortable. flat screen tv (but mostly all analog channels). it was great to walk outside and have great restaurants all within a - - - block radius.',happy
id22175,' i love to stay here when i travel through denver. the rooms are marvelously appointed and service is impeccable. a town car will take you anywhere in the downtown area. not for folks who like the modern or minimalist aesthetic.',happy
id22176,' this hotel was an amazing find. we had our wedding anniversary for the weekend in ny from the uk. we were given a fantastic suite on --nd floor with a view of the empire state. the room was clean comfy trendy and with a bedroom locked away from the main corridor very peaceful. for brits travelling to ny this hotel is literally - min from penn station which is a direct train ride from newark airport. forget the --- dollar taxi ride and queuing all the way to manhattan. everything is nearby including some great bars restaurants macys greenwich village the meatpacking district time square and empire state. i rarely walk into a hotel room and find no issues. this was simply beautiful and the staff were so friendly and helpful. loved every minute!!!',happy
id22177,' many hotels in nyc are good but few are a haven of tranquility once in your room. the sofitel is good and have not put their soundproofing dollars in ultra hip bar decorations or the like. this is a business hotel performs very well and everything works. great breakfasts though not cheap but this is gotham city after all...',happy
id22178,' no hotel of this price range and star rating should be falling to false advertising. a --.-- service charge is charged for complimentary wifi and a free $-- breakfast voucher.',not_happy
id22179,' showing its age (have stayed several times over past ten years) but still clean functional quiet and well located. excellent value for money for seven night stays',happy
id22180,' i surprised my wife with a trip to memphis for our -th wedding anniversary. it was a place we both had been wanting to visit. we had a lot of places we wanted visit so we wanted a hotel that was near most of the tourist attractions. the downtown doubletree hotel was the perfect hotel to stay in. it was on a few blocks from beale st and surrounding attractions. it was only a short driving distance from all the other places we wanted to visited. the hotel was also very clean within the room and in other parts of the hotel. the only thing that was a problem was the ice machine that never got fixed the - days we were there. we mentioned it twice to the front desk but still had to keep going to other floors to get ice. also he computers in the business room were also not in working order but the front desk did happily print our boarding passes. other than that it was good experience staying there and when we return we will definitely stay here again.',happy
id22181,' book it sold this suite as a - bedroom - bed each bedroom suite i booked it about -- days before my trip i was so and excited because i told them what i needed because i was taking my - kids plus - of their team mates to the local soccer tournament book it aparently gave me what i requested i even emailed them just to make sure the room had everything i needed they confirmed it did. when i arrived to the hotel i go up to my suite and find out it is only a one bedroom with - beds and a sofa bed i went down to the reception and asked to fix their mistake because book it assured me my suite was what i requested the front desk lady explained to me that they dont have such a suite other than the presidential suites she offered me to upgrade my stay to one of those suites which was $---.-- extra per night plus the $--- dollars i had already paid book it for my - night stay unfortunately i could not afford the upgrade. i went back to the suite and talked to book it about this mess and they told me straight forward that they call it a - room because the living room area was one room and the bedroom was the second room and that they basicly could not do anything to help me and that from that point forward i would have to deal with embassy suites staff and hope that they could do something to help me out. it was already late on thanksgiving day and i did not want to take my - boys and look for another hotel i was not mad at embassy suites i was furious at book it. i was almost in tears by thenthe front desk lady noted my frustration and apologized when in reality they had nothing to do with this third party irresponsability and unethical way to conduct business she was so kind enough to void my $--.-- a day per device internet fees. then the manager came over to my room and asked if everything was ok i explained to her how mad i was with this book it company and told me to come to her for anything we might have needed. after that first night nightmare we enjoyed our stay and took advantage of the great breakfast that they offer a big a+ for all the staff the cooks the servers maids front desk management. i will definetly come back and book directly from them and not from unethical third party companies',happy
id22182,' i decided to try this hotel because it was new. i do not think the gentleman who checked us in at the front desk could have been friendlier. he took his time checking us in and explaining everything the hotel had to offer from the complimentary breakfast to the fitness center and pool. the room was fresh and clean but i did have a slight problem with the room. when i called the front desk the attendant did everything possible to resolve the issue. i could not have asked for better treatment. the hotel is located off the main street but can be difficult to get out of during rush hour. lots of shopping and restaurants are within a minute or two drive of the hotel.',happy
id22183,' i chose the magnolia hotel based on the number of positive reviews on this website and also it is proximity to a downtown business that i needed to visit during my trip to denver. from the outside this hotel is somewhat unassuming since it is on a corner of a city block and is not one of the larger hotels in the area. but upon entering youll immediately notice that this place is above average. this is an old historical building that has been refurbished with very high quality modern designs. the lobby has free fruit infused water comfy sofas and overall attractive design. check-in was quick and easy. as to the room it was huge for a downtown hotel. my room (#---) had a full kitchen (stovetop oven sink w- disposal full refrigerator etc.) living room area with flat screen bedroom with closets and another flat screen tv and full bathroom with large bathtub and spacious sink area. the room had high speed internet (wifi and data cable line) which was essential for me since i had to do work while there. the internet connection was equal to or better than the speeds i get using comcast internet at home. as for sleep quality -- again this hotel is great. the bed sheets etc. were very comfortable and i sleep well. the room was extremely quiet and i heard no street noise. breakfast -- the free breakfast was very good. each morning they serve scrambled eggs sausage biscuits oatmeal yogurt pastries etc. there is enough food to get a decent meal with substance. also for hotel coffee i thought the brewed coffee was fairly good. so another a for the free breakfast. gym-fitness -- awesome facility. this is a full gym with treadmills elliptical machines weights etc. they have a locker room towels cold water tvs headphones etc. so it is high quality experience. the equipment was new and worked well. other items of interest -- they offer free beer-wine at night free cookies-milk-tea in the late evening. nice little perks. concierge: very good. they even emailed me before the trip to see if i needed anything. when i was leaving they arranged for a car to take me to the airport at a fee of $--. this was a nice time saver and appreciated. area near hotel: there is a large --th street mall nearby. walgreens radioshack a bagel place and starbucks are very close. also many decent restaurants are within walking distance. i ended up walking to restaurants for dinner each night. overall: this place is great. i would definitely stay at magnolia again and will look for their hotels in other cities. very good experience.',happy
id22184,' this hotel is close to broadway theaters and times square. the room looked a little worn but it was clean. best price we could find near times square. there was some construction going on below our window that went on most of the night even on the weekend but i think it was about finished when we left.',happy
id22185,' my bf and i visited for - nights for the -th of july weekend. the location is great and it is a nice looking hotel and they accomidated us for an early check in. it is near the mall and there are lots of bars and restaurants right by the hotel. we booked a --- sq ft monte carlo guestroom. the room was nowhere near this size and the picture on the site shows a much more spaciouse room with a chair. the layout of the room was awkward. the bed was facing the bathroom which has a sliding door. the bed is back board was covering the windows so you couldnt look out on one side. the front desk didnt inform us about the hotel is happy hour so we missed it until we figured it out on our own. the free breakfast is a continental with pastries no eggs or meats. the drinks at the bar were very poor. we used one of the free drink tickets and the bartender poured one shot of tequila for two drinks. even when we paid for a drink it was pretty bad. parking was $-- per night which with tip for the valet is way more depending on how you tip. we asked them to have room service come in while we went for lunch and we got back to find they hadnt gone. then i called to have housekeeping come later when we went out again but they sent house keeping up right away after i called which created some inconvenience for us. the bed is comfortor had a yellow stain on it which we only noticed a day later as it was on the bottom and the towels had stains on them. we extended our stay and reservations transfered us back and forth from front desk to another kimpton in the area? minibar was stocked with drinks at relatively good prices. great sterio system. nice flat panel tv free wireless after joining kimpton rewards which was nice. if i went back to dc i probably wouldnt stay there.',not_happy
id22186,' business trip. stayed three nights. great location on the magnificant mile. concierge and front staff very helpful. rooms were clean and had an interesting flare. hotel very busy - sept. three business partners visited the attached wine and chocolate bar. interesting concept. the service was extremely bad. staff rude. not what i expected from this establishment. has great potential but fell short. dont bother as there are so really great restaurants surrounding this hotel.',not_happy
id22187,' this place gets good reviews for a very good reason. definitely worth the few extra $. we had a -:-- flight and had to leave the hotel at -:-- am. they cooked breakfast for us - free! stay here!',happy
id22188,' for the first time in five years of being married (with kids) my wife and i decided to take a get-away vacation for our anniversary. although a family member volunteered to watch the kids we did not want to travel far so we looked to book a nearby hotel for some r&r. the sofitel is five minutes from my house so it seemed like a wonderful option. jetsetter was having a sale on rooms at the sofitel but suites were not available so wanting to splurge (our first time away-alone) we used hotels.com and got the opera king suite for twice the price of a regular room on jetsetter. we arrived for our two day get away at the hotel and we were greeted by a friendly receptionist who began checking us in. he then called over the manager and without saying anything pointed to the screen. the manager (m.) then pointed elsewhere on the screen and the receptionist replied but... and pointed again to the screen to emphasize his point. the manager simply replied over there and once again pointed to the screen. not being a complete idiot i began to realize there must be an issue with our reservation and asked if something is wrong but was assured that my reservation is in order. the manager walked away and the receptionist asked if weve ever stayed in the hotel to which i replied no . he then sent us up to our room which as i suspected was not a suite and was a regular room which i could have reserved for half the price on jetsetter that very day (no tub no balcony etc.) but the cleaning service did make sure to forget a dirty rag on the coffee table (i snapped a few pics of that too.) it was now clear to me what had transpired and what all the screen pointing was about: all suites were booked and the receptionist asked if weve ever stayed there before hoping i wouldnt notice that the ---sqft room he sent us to was not ---+ sq ft nor was it a suite- perhaps he crossed his fingers hoping i would mistake the sink for a small soaking tub . i called down and said i was not sent to the room i reserved. to which the receptionist replied im so sorry but all our suites are booked out . i said that is fine but i do not appreciate being treated like an idiot and perhaps you could have told me that before confirming that my reservation was in order . i then asked for someone to come up and get our bags so i could check out and get a refund and go down a few blocks to the london (great hotel!!). he apologized profusely and asked for ten minutes to try and straighten it out. we waited anxiously to hear back as we had a dinner reservation we had to make a week in advance (valentines day). a half-hr later we were escorted by the manger (m.) to a room that should be to your satisfaction . we were brought into a suite (room #---- which they insist is an opera king suite but if these pictures are correct it most certainly wasnt http:--www.oyster.com-los-angeles-hotels-sofitel-los-angeles-photos-opera-suite-). as we were in a rush to make our reservation we agreed to stay in the suite we were shown to. as the manger left and we put down our bags i noticed the room was filthy pieces of bread and plastic around the bed and a sticky substance all over the marble floor. i called the manager again and said the suite you showed us to is filthy to which he again began profusely apologizing. he said he would send up room service asap and asked if we would accept free parking on account of our experience. as my wife felt bad that i was so disappointed she urged me to accept and to leave asap so we could make our reservation. we missed our reservation. aside for a malfunctioning shade and a really pathetic shower (an actual rain-shower has more pressure) the rest of our stay was without incident. as we checked out i was presented with a bill which (you guessed it!) included parking as well. being in a rush to get back to the kids i paid it planning on calling for a refund. first i called hotels.com and was told by the rep i have to call sofitel and that there is nothing they could do. i then called sofitel and asked to speak with a manger and was put in touch with a lady from accor (sofitel is parent) who apologized profusely and assured me i would receive a call back asap. over a week went by and i did not hear back so i called accor directly and spoke to the global reservation desk and with a lady (j.) who again apologized for the lack of response and assured me once again i would hear back asap. nothing. dear hotel patrons - if you are considering sofitel for you la stay you might want to consider a motel - unless s&m is your thing. dear business owners: as a business owner myself i always appreciate when a customer gives me the opportunity to fix an issue before posting negative reviews. and that is precisely what i did in this instance. please read the above as a lesson in how not to conduct your customer service.',not_happy
id22189,' best rates are on the hotel website click on specials the hotel is right off the highway but it is the ramp to westheimer shopping area and so on weekends the --- mile from the exit to the hotel may take -- minutes. suites are very nice the - beds suites face the hwy with hwy noise. easy walk to the galleria and shopping centers around. easy free wireless internet. front desk staff did not crack a smile.',happy
id22190,' we were there for a family funeral and quite a few of my family members including siblings parents cousins aunts and uncles stayed here due to the close proximity to the funeral home and my aunt is house. we were treated so nicely. the downstairs area has a tv room and we set up at night as if it were our own living room. the staff was very accomodating. the breakfasts were wonderful ! i would highly recommend staying here !',happy
id22191,' my daughter and i came down from seattle and stayed at the radisson for about a week. the b.a.r.t. train from the airport is the fastest and most affordable for the cost and the location of the hotel was great. the people who work there were very friendly and proffesional. alot of people have mentioned the ihop nearby as a good place to eati disagree.the food was really greasy the tables were not cleanthe prices were too high. if you do eat thereget water and nothing else to drink.my daughters milk was over $-.--!there is a safeway a couple of blocks away it is really small but you can still get some things affordable. buy a good map which shows all the bus routes and stops it wont take long to figure out and use the buses to get around. you can get to the golden gate bridgeetc. the haight-ashbury district was a huge disappointment. the area was very dirtyrundownand crime ridden. alot of homeless and panhandlers. you should check out colt tower pretty neat. china town was exciting if you like store after store of cheap plastic crap no one wants. the wharf was cool and homeless were few. the ripley was fun.alcatraz was interesting wear good arch shoes alot of walking up and down hills. overall it was a good trip but then there is no place like home .',happy
id22192,' we stayed at the radisson on lex. for a two couple weekend getaway to nyc. we stayed - nights june --st thru --th----. the hotel is in a great location- midtown east. it is about a -- minute walk to times square. it is - blocks from grand central station. we got a great deal (for nyc) on priceline-$--- per night. we had - rooms. even though we arrived late- about -:-- pm our rooms were not ready. the desk staff apologising profusely gave us complimentary drink tickets for the lobby bar. the bar was very eclectic. when we did get our rooms they were small but comfy. what are you hanging in your room for while you are in the most exciting city in the universe?? i would stay there again.',not_happy
id22193,' i have had the pleasure of staying at the cedarbrook lodge on multiple occasions. it may be - minutes from seatac but is a world apart from the airport environment. the property is secluded on a wooded estuary that doesnt seem to be in the flight path for landing or departing aircraft (at least i have never heard a fly-over). the rooms are clean comfortable quiet and have large flat-screen televisions. the bathrooms are very nice and include large soaking tubs with a good shower head. the property includes multiple buildings each of which has a large clean comfortable and modern lounge area well suited for relaxing and enjoying free hagen daz yogurt cheese sticks and other complimentary snacks. i am a frequent exerciser and the gym is adequately equipped for a hotel - well maintained cardio and weight machines (may also have free-weight dumbells). the restaurant food and atmosphere are very good although prices are slightly on the expensive side. the actual lounge in the main building has a fully stocked bar (not complimentary) and complimentary billiards. i really dont have a knock on the cedarbrook but will mention that no king beds are available. i believe that every room includes either one or two queen beds. i have stayed in both and the single-queen room is a bit on the small side but still comfortable.',happy
id22194,' everything is clean they have a flat tv with many channels microwave and freezer. they also have in the room a small dinner table and a desk. the bed was confortable and big. the air conditioner working really good. i recomend this hotel!!!',happy
id22195,' pricey hotel room rate for what you get. stayed there one night because everything else was booked. did move to another hotel for the -nd night. the staff was very helpful. they allowed a late check-out at no extra charge. this allowed the transfer between hotels to meet check-out vs check-in times. limited continental breakfast - if you could call it that. room was a bit small with no fridge. an in-room fridge is a must to my travels. the hotel is convenient to the dupont circle area and the metro. lots of great restaurants and entertainment in the area. taking the metro is convenient and get you just about anywhere in and around dc.',not_happy
id22196,' we stayed here for my --thbirthday because the bar we had my birthday at is across the street no drinking and driving for us. we rented - rooms and we were all satisfied. great breakfast in the morning. old hollywood greats used to stay here back in the day frank sinatra ava gardner bon hope marylin monroe. newly remodeled!!!',not_happy
id22197,' i stayed at the hollywood historic for one week together with my boyfriend. it was ok; comfortable bed good refridgerator most of the staff was helpful in giving directions and so. downside is that there was a lot of trafic outside the window and the windows were not very sound-isolating. some nights we woke up from sirens or people playing really loud music in their cars. our view was actually looking out straight towards the hollywood sign a pleasant surprise. less pleasant was that the elavator was broken causing some discomforts when having to carry heavy suitcases up to the room. the air condition was placed right under one of the windows which meant that the curtains hung in front of it when drawn. this made it difficult to use it during the night which was a bit uncomfortable. all in all it felt like a good decision of hotel i do however not think i would stay here again if i visited again. most likely i would spend a bit more money and go to a nicer hotel instead.',not_happy
id22198,' this hotel offered everything we needed for a very comfortable stay. the exercise room was one of the best i have experienced in a hotel. the kids loved the heated pool and hot tub. some of the furnishing were a little out of date but the rooms were large and comfortable. furthermore it was dog friendly.',happy
id22199,' we stayed here in sep ----. great place! great location! great people! i would definitely stay here the next time we are in la!',happy
id22200,' i struggled with this review. there are things i loved about this property but there are quite a few things that annoyed me. so ill list the pro is and the cons that i noted so that people can decide for themselves. the overall hotel is very nice and staff are friendly its the peripheral things that got to me. pros: - the rooms and bathrooms are very nice. this hotel is obviously very new. - bed was very comfortable - there is a safe and small fridge (very practical) in the room - the parking attendants would always get my car fast as lightening - if you are in the area for business ; the location is very convenient cons: - come -:----pm till --pm internet is slow and unusable. more bandwidth is needed - there is no gym. (however they give you a pass for a gym +-- minutes walk away) - i went for breakfast (apparently it was included with my room) early twice and there was no one there! i ended up going to the mcdonald is next door. overall this property is nice and can be very good if they can sort out some kinks.',not_happy
id22201,' i stayed for a conference recently. the hotel is quite large but for access to events at the convention or staples center it is fine. otherwise nothing is really within a comfortable walking distance. the reception bar and restaurant areas are an open plan and feels somewhat disjointed certainly with no feeling of intimacy anywhere. i was in an executive king room which was oddly shaped. it was attractive looking but some practical design flaws are actually annoying (shades that are difficult to raise and lower lights not well attached to the wall cool water for showers in the morning and no light in or near the closet unit) on the good side the bed was comfortable and the bathroom well designed with lots of a shelf space and a very large shower. all in all my stay was acceptable but i would not stay again barring a conference located there',not_happy
id22202,' i spent a weekend at the palmer house hilton while visiting chicago for the first time. despite being - hours early for check in i was given a room right away. initially i was not quite satisfied with my room. there was a constant humming sound (emanating from the elevators) and the view overlooked the side of another very closely situated building so it gave the room a rather dark dingy look. i called the front desk to request another room. since i was still technically early for check-in i was asked to wait a couple of hours to have a different room assigned to me which was perfectly understandable. within an hour the hotel staff upgraded me to a bigger room with a king bed (at no extra charge) which was situated far away from the elevators and had a much better view of the city. i found the front desk staff to be friendly and quite pleasant to deal with. the concierge staff member was also very friendly and helpful in providing suggestions for dining and places to visit. overall i had a very pleasant experience while staying at this hotel and i would highly recommend it to anyone visiting chicago.',happy
id22203,' i stayed one night at this beautiful hotel. i checked in late as i was setting up a conference at the nearby convention center- a short cab ride away. hotel staff were friendly and on the ball. they helped me get checked in quickly and answered all my questions. room service was fast and food was great. big portions and very nice presentation. had a good night is sleep- very quiet room. checkout was easy in the morning and the bellman was up quickly. i left my laptop in the room and the hotel manager offered to overnight it immediately to my home no problem! overall amazing service and very convenient stay!',happy
id22204,' my friends and i decided to gather from all over the country for a fun night out in the city to celebrate a friend is upcoming nuptials. prior to our arrival at the affinia we had requested their deluxe king suite with a terrace and let the staff know that money was no object! we were here to treat out friend to a memorable night at a reputable hotel. we were told repeatedly the room would be ready and waiting for us and that we would also be able to check in an hour early! (this was - months in advance). the day of our arrival we were there at -pm (check in is at -pm). at -pm we were told the computer system was down and assured our room would be ready promptly. -pm became -pm we were taken to two different rooms one which was dirty another room that was the size of a closet. the hotel manager was very rude after we let her know the rooms were not what we had reserved. she claimed she had no idea which rooms were which and that she was not responsible. we were than put in a third room room # ---- which looked like a room from the ---- is. it was filthy and smelled. and after paying $--- for a night the room was unacceptable. we kindly let the manager know we would be stepping out for our planned activites and needed the issue to be resolved upon our return at -pm. the manager claimed she would not be there and her other manager would handle out situation. at -pm the manager (still the same lady) was rude showed us - more nasty rooms one of which was an osha violation. and finally agreed to pay for us to stay at the affinia shelbourne (across town). this experience was awful and if she had just relocated us in the first place we could have enjoyed our stay across town. the shelborne is new the staff is courteous and not trashy and uneducated like the affinia hotel on -th ave and --st.*** bottom line: do not waste your money!!!! stay somewhere else!!! ***',not_happy
id22205,' i was really excited to stay at the peabody on a recent trip. checking in at the lobby my expectations were set even higher. unfortunately upon entering the room all my previous hopes were dashed. the bathroom could be one of the smallest hotel bathrooms ive ever seen (this is after spending extensive time travelling around europe a continent known for small bathrooms). the room looked as if it hadnt been updated since the peabody opened. the quality of the room in no way met the finish of a four star hotel. my stay was only a night but on return trips to memphis i plan to stay in a hotel where the rooms are a bit more updated.',not_happy
id22206,' positives: great location next to the millennium park and within easy walking distance of the art institute. friendly competent staff. nice rooms. great health club on the premises. negatives: valet parking is a disaster. they simply dont have enough space or staff to handle the traffic at the main entrance. my car was left out on the street for five hours with the hazard lights flashing until the battery died. they charged the battery and the car was fine to go the next day. my only other complaint is the lack of free wireless internet.',happy
id22207,' i recently stayed at this hotel and the room that i stayed in did not look anything like the pictures of the exact type of booked on the website. for the price i paid it was the smallest id every stayed in and the neighborhood does not justify this cramping! the hallways reeked of marijuana the walls were dirty and the interior decoration was tacky. the pool is tiny and not very well heated at all- definitely not a --- day facility. but the worst is that they overcharged my card by $---!! after i had signed for a completely different amount!! this is downright fraud. they have yet to return the money. i had a feeling something like this might happen because as i was checking out i overheard a front desk employee complaining about the influx of disputed charges that they have been dealing with lately. something fishy is definitely going on at this place. if you must stay here i would protect your credit cards and pay in cash.',not_happy
id22208,' this hotel topped my expectation. the hotel is beautiful and the location is in a perfect location. (union square-china town) the staff was outstanding and very efficient in all aspect of our stay. service was impeccable and i will definitely go back for another stay. you will love it also.',happy
id22209,' i have always expected a lot from these hotels but was surprised on how some features showed some serious wear. the beds were comfortable but didnt like the bedding material - need more then one blanket-comforter.',not_happy
id22210,' we stayed at the ramada inn east memphis at ---- sycamore road on june --- ----. when we arrived at --:-- p.m. friday night there was a very foul smell outside. it was similar to landfill odor. upon check in we went to our room #--- upstairs. they have cable television however our cable connection was horrible and it was all static. i called the front desk and she said she would have to move us. my brother-in-law is remote control for the television did not work. we asked the front desk for batteries and the gentleman told us he had every battery but aa . my husband used the coffee maker and it leaked all over. it is a very small coffee maker. there were two rooms near our room that did not have any door handles on them. you could see through the door handle into the rooms which did not have anything in them. on the ramada website it indicates that this hotels is newly remodeled but i think it is not quite there yet. the rooms were okay. nothing special but everything we needed except for the television not working. the hair dryer was coming off the wall. i had brought a small travel television in our vehicle so i brought it up to the room and connected the cable connection to it. but our television received the same reception. so i determined it was the cable connection itself. we used the pool and the light at the end of the pool was floating in the water instead of being secured in the side of the pool. i brought all this to the attention of jeff who indicated he was the manager. the breakfast was fine. they provided sausage and gravy with biscuits on saturday morning when we were there to eat as well as bagels toast muffins cereal juice and coffee. the price was right if everything else would have been.',not_happy
id22211,' we just stayed for my wife is birthday ... show - dinner sort of thing. the hotel facilities restuarants etc are excellent. very appealing lobby - bar area. fitness center. ate at sushi bar for lunch ... very good (surpisingly some of the best ive had albeit with a basic menu). great location right in the heart of it all. rooms were average. average bed - couch - bathroom etc. nothing wild different or appealing. there are better rooms in the chain hotels in the city ... but who stays in their room in nyc very long? btw ... if you like mel brooks or satire comedy ... go see the producers ... was excellent and very funny. this coming from a person who has trouble sitting still for - hours.',happy
id22212,' this is a wonderful small hotel in san francisco. rates are very reasonable. it is located close to union square and right at the corner of a cable car stop. the room was large and clean and the staff very attentive. i couldnt have asked for a nicer place.',happy
id22213,' first for the good stuff : an excellent location just only a few steps from times square and theatre area. the staff was friendly helpful and had a professional attitude. the reception area had this modern art design touch that makes you feel youre in a different kind of hotel miles away from the standard lookalike international hotels you would find anywhere in the world. we reserved several single rooms with my business colleagues. all were comparable : despite the philippe starck designer signature the single rooms were really tiny and well lived (im avoiding to say used and old ) our rooms were noisy - you could hear people in the corridor as well as the next room tv - and so small they werent big enough to lay an open suitcase. thermal insulation (window) was pretty poor and i slept the two nights with a draught on my back. double rooms are probably bigger and better but we didnt bother to check (and change) since we were only there for a couple of days.',not_happy
id22214,' very nice hotel well remodelled and tasteful accommodations. staff was helpful polite and unobtrusive. the major problem is the number and outright in your face quality of the derelicts that inhabit every street corner bench and doorway of the pioneer square area. to be forced to watch so that you dont step in someones urine trail to have to turn your back so as to not have to watch a derelict urinate in broad daylight on the biulding on a main street to have to push one of them away from me when he kept circling back closer and closer to me is too much. i will never stay in downtown seattle again. well over a hundred dollars and you are a prisoner in your hotel. the derelicts have taken over pioneer square. they own their benches doorways and covered areas. they own pioneer square. wake up seattle and take your city back. guess i will be staying at the airport nextime. lots of good restaurants and shops that are loosing customers due to the prevalence of these derelicts.',not_happy
id22215,' my friend and i found our stay dreadful. room thermostats not working; we got over heated and the pool area was beautiful but unusable due to the extreme humidity and heat (and this was a cool day outside)! management the next day said we should have just opened our windows; which we tried but one was stuck closed. the receptionist was nice but given no authority by management. management was not available when we and numerous other guests were having problems. expensive valet parking with difficult car access and expectations for constant tips from garage staff. also dont ask directions; they will confidently give you wrong directions! nice bellmen. bath rooms terribly small. a bad choice dont go.',not_happy
id22216,' staying for a week at the doubletree metropolitan while at a conference. it seems all the renovations are over or not in evidence from what ive seen. comfortable rooms not bad shower over a tiny bath tub. amazing and very strong mojitos in the bar and not bad bar food. dont bother with the breakfast though. stupidly overpriced cremated bacon with scrambled egg made with powdered egg - the kind of stuff youd expect at a really cheap greasy spoon. there is a decent cafe next door that is way under half the price for better food.',happy
id22217,' great location. very spacious and comfortable. i suspect that its one of the best kept secrets in new york as - taxi drivers had never heard of it. it was totally clean with every effort made for guests to get a good nights sleep-choice of pillows etc. will definately return. like most new york hotels it suffers from -- hour traffic noise-then again its all part of the experience!',happy
id22218,' in october ---- i visited ny for the first time with family & friends. we arranged for a mini bus to collect us from the airport but we were waiting an hour & a half for us to set off due to other parties that we were waiting for. we talked to a few folk & it worked out that getting a taxi from the airport would have just cost the same & we could have got to our hotel a lot quicker! as we arrived at the hotel the mini bus didnt park properly & just more or less decided to park in the middle of the road causing loud beeps & congestion outside the hotel. we then - of us in the party had to get out of the bus very quickly & collect our heavy bags from the bus the bus driver also drived very fast & was not comfortable for half an hour. we then saw the hotel helper dudes what ever you want to call them quickly came to our rescue with the bags & took us into the hotel. we then went up to check in which took a stupid amount of time was waiting nearly half an hour & we did book in online-on the phone. once we got to our rooms we were except one of our couples of friends werent.. on the website it stated if we had a deluxe room which we all did we would have a good view & be higher up but we werent higher than the website stated. me & my mum had a lovely room & view which was all the roads beneath us & hudson river! the maid was with us every day & she was ever so friendly! the only thing we could moan about the room was the walls were very thin so you could here neighbours chatting & when the toilet was flushed you heard that very clear aswell & the fridge with nibbles in was very very overpriced! the hotel staff was very helpful with nearby places especially the breakfast diner we visited every morning! good service came out very full! not too expensive either! :) its called west ways diner if you go - blocks down from the entrance of hotel turning left out of entrance then its - blocks down & next right carry on & it will be their! really reccommend it! in a great location the hotel we walked everywhere! on our last night we then went to the resteraunt for our steaks that was amazing but mum told the waiter off because mom was still eating & they decided to clear the other plates was not ! but they got told.. have a great trip! eleanor from sheffield',happy
id22219,' i stayed at this hotel for over a week on business. overall i would say it is a decent place to stay. the rooms were an ok size for ny standards. it had a king size bed which was nice. the tv was great and the bathroom was a decent size as well. the free wifi and free breakfast were definitiely perks! it was located in a great location off of the busy streets and within walking diatnce to the subway and lots of great shopping including the biggest macys! my room was very quiet as far as street noise went. i had problems with inconsiderate guests slamming their doors and talking loudly in the hallways at -am. the elevators were very slow and probably two werent enough to accomodate all of the many guest at the hotel so i found myself waiting for elevators for quite a while. a few times i gave up and used the stairs. breakfast was good especially because it was free! but you had to get down there early if you wanted a seat! also cookies in the evenings were nice. the hotel scheduled a car service to take me back to the airport which ended up being late but overall my stay was good and i would recommend to anyone looking for a nice hotel on a budget in nyc.',happy
id22220,' returning from mexico to canada we were concerned on the quality of best western hotels due to some november ---- bad experiences with best western hotels on i --. the best western plus was on par with the hampton inn is for quality and value. no complaints at all.',happy
id22221,' good on arrival- nice bottle of water each- no amenities but who needs them when your in nyc? small room but nice clean and modern bathroom- no view from room except a brick wall but didnt want to spend time in our room anyway. good if your coming to new york and not wanting to spend much on room. hotel had dark feel but did nice breakfast- probably would stay there agin because of great location- times square right round the corner and subway nearby.',happy
id22222,' this hotel has some good points but quite a few problems. first they put me in a smoking room without asking and although i toughed it out i wasnt happy. it kind of went downhill from there. the hair dryer was broken in the room. i requested a new one several times but it never was replaced. and the walls were so thin i heard my neighbor coughing all night long (perhaps he should quit smoking?). the restaurant is awful. i had an inedible dinner. and the wireless internet was about as bad as i have ever seen in a hotel...very poor connectivity. the hotel is fine otherwise. clean comfortable room nice lobby location - so so. the best thing was the desk clerk who was very helpful and pleasant. and the price was right got it on priceline for $-- a night. i would recommend for a person on a budget but if you can stay somewhere else.',not_happy
id22223,' i stayed at this hotel with -- of my friends over st patricks day in march ----. everyone agreed that it was a fabulous place to stay. a lovely decorated lobby with lovely bedrooms including a coffee machine and iron. a gym sauna sunbed great pool and - spa is are all great too. breakfast although quite expensive was very nice. st patricks day was a very fun day in the hotel bar with very friendly staff. all in all a must stay hotel !',happy
id22224,' hallo travelers if you book on specal rate its ok but its not very clean check the internet cafe next to the reception you will stick to the keyboard. we found a open bottle of wine behind the flatscreen tv ??? best are the cool guys at the valet parking they are so cool that they forget who is the client.',not_happy
id22225,' stayed in the hotel at times square fo - nights with my wife we found it to be excellent value for money room was large and with huge bed. there was some traffic noise from street at night but this new york room was on -th floor and overlooked a small memorial garden. the hotel has been renovated recently and certainly looks clean and modern breakfast was included and this consisted of cereals bagels and bread to toast with fruit and yoghurt a fine start to day. the area around hotel has loads of restauants and bars and is only ---yards from center of times square. would recomend this hotel and would stay again.',happy
id22226,' we stayed here for - nights. what would have been a fantastic hotel was spoilt by the noisy concert-goers who shouted and laughed at the top of their voices till about - or - a.m. without a thought for anyone who might just be trying to sleep! as another reviewer remarked the door left a gap between it and the frame and you never felt particularly safe in the downstairs rooms facing the car park. (ask for a room at the back if you can get one.) the rooms themselves are spacious and the cabins make a change from an ordinary hotel room. the gardens pool area and lobby are all very pleasant and the hotel has its own laundry though it closes at -..pm. on concert days!(not much use to us!). would probably not stay here again unless we can be assured of a quieter room facing the pool or harbour .',not_happy
id22227,' i arrived at on the ave after another reservation fell through (at midnight) and they graciously found a room for me. i decided to stay the rest of my time there and they once again very graciously accommodated me; although they had to move me to another room they moved all my things for me. i ended up needing to leave early for personal reasons (can you tell this wasnt the most successful trip?!?) and they were truly gracious again to charge me for only half a day. all the staff are friendly helpful and kind. the hotel is in a great location if you want to be close to all of nyc but far enough away to feel like youre in a real neighborhood. the nearby grocery stores are excellent. the rooms are clean and have the most comfy beds and really really nice showers. i have no complaints and this is the first hotel in new york city that i will actually return to.',happy
id22228,' we were only here for one night but if we could have stayed longer we would have! we called the hotel in the morning as we were expecting to get to phoenix earlier than check-in time and they told us they would try to have a room ready when we arrived. at just after -:-- we showed up and the room was ready! sam at the front desk was very helpful and kind as was joseph at the bell hop desk! the grounds were beautiful and my kids had a great time at the pools and going down the slide and going around the lazy river. . . i highly recommend this place!',happy
id22229,' my husband and i were both very disapointed with the bulfinch hotel. the woman who works the breakfast shift in the hotel restuarant is quite possibly the rudest hostess-waitess i have ever encountered in my life. i was afraid to ask for anything. she was rude to every single person eating in the resturant or trying to come in and sit down. the staff in the bar area are noticeably bored and not making much effort. i felt like i was bothering them. however the austrailian valet attendant is very friendly. the rooms are tired furniture scraped and i am sure the floors are not vacuumed as a hair bobby pin remained in the same place on the floor upon our arrival and when we departed. there was also makeup powder on the cord of the hairdryer in the bathroom making me believe that the bathrooms are also not throroughly cleaned. i wont be staying here again on trips to boston despite the hotel the neighbourhood is a ghost town and feels a bit unsafe. at $--- + a night here spend the extra money and stay in back bay better restaurants hotels and neighbourhood...',not_happy
id22230,' we booked this hotel after looking on trip advisor as we had never been to new york before. our room was quite small and decor a bit dated although the bathroom was nice and spacious. the staff were helpful and friendly. breakfast was very nice however the decor and furniture probably need and update too. all in all it is a small comfortable hotel with friendly staff.',happy
id22231,' we took the airtrain and then the subway from jfk to the hotel ($-.--) - the nearest station was on --rd street. the hotel is conveniently located on --nd street between -th avenue and madison. we arrived late at night and were attended to politely and efficiently (although not the warmest of welcomes!). we had a spacious room on the eighth floor which was clean and well decorated. the room came with - queen size beds and they were comfortable. there was the usual tv minibar hair dryer basket of goodies in the bathroom magazines. we didnt have any trouble with street noise although as per previous reviews the sound proofing between rooms could have been better. following previous advice we decided to have breakfast at isadora is over the road and the europe cafe one block up on maddison - both were very good value. the hotel is ideally located for exploring new york and we found it was easy to reach many of the sights by foot. the beds were turned down and the room fresh and clean when we arrived back from our day out. the doormen were friendly and helpful. some of the common areas such as hallways are in need of updating but it did not detract from our over all experience. we were lucky enough to book the hotel through priceline so didnt pay the standard price. perhaps this influenced our expectations compared to other reviewers. a nice touch was an information sheet at the front desk detailing local events during the time we stayed there. we didnt use the hotel restaurant as we prefered to eat out. we would stay here again based on our experience.',happy
id22232,' the design of the property is a bit funky but overall it is just fine. the rooms come with a complimentary breakfast for two which was not great but very good. the staff was extremely friendly and of course the cookies just cant be beat. if you plan on using the light rail system to get to tempe or downtown phoenix this is a great place to stay. just a one-block walk and youre at the --th street station. plus complimentary airport transportation so you can do your entire phoenix trip without a car depending on your itinerary.',happy
id22233,' my husband and i were quite sick and it was our last night in new york city looking for a place that was more comfortable than our tiny only slightly cheaper hotel room right around the corner. it was a significant upgrade and i was very impressed with everything--the staff was helpful and friendly and even sent up a complimentary bottle of spring water because we had asked about where to buy water. they have fun amenities like a wide variety of dvds to watch for free bicycles to use. i think itd be a great place to stay for families to the young crowd who want a central location. id been to the bar here last year and it is really gorgeous as well.the room wasnt huge but they all seem to have great views very comfortable nice free toiletries even fancy toothpaste. a visually stunning place overall quite welcoming i would spend the small amount more to stay here.',happy
id22234,' from the minute we walked into the lobby and were greeted with a glass of wine all i could say was wow! this place is cool! i wish we could have stayed more than one night but we wanted to finish up a long wine country vacation with just one night of some really fresh seafood and sea air! this was the perfect hotel to end a perfect vacation! we promptly checked in to the hotel and received an upgrade to a king room with a view of the bay! (highly recommended) the rooms was decorated in nautical style as is the entire hotel and was very spacious! our view was fabulous! the bed...fabulous! the hotel staff...fabulous! location....fabulous!! stay at this hotel! you can walk everywhere! ghiradelli sq is - block away! the wharf.....your on it! great restaurants everywhere! shopping...everywhere! i will be back and this time for a longer stay!',happy
id22235,' we recently held a meeting here and the room was the right size and the staff was wonderful. signs were nicely placed and whatever we needed they got. great ocean view as well to make the meeting a nice setting',happy
id22236,' this hotel was exactly what my wife and i needed. it was a calm relaxing escape from the hustle and bustle of our everyday lives. if you want a trip back into time look no further than the admiral fell inn. it is located right next to the touristy area of baltimore and is centrally located amongst the places that the locals go. there are excellent restaurants and bars that range from the local watering holes to the nicer places with great food. i highly suggest this place and i will be telling all of my friends. they probably wont beat me back to this gem.',happy
id22237,' i stayed here this summer on my road trip through california for a few days. the location was great near gaslamp quarter and a short drive to seaworld and the zoo. the rooms were a bit small but clean. the staff was ok-friendly helping us find a supermarket in the area. and they provide free parking which is important!',not_happy
id22238,' this is the third time we have stayed with the midtoen doubletree and it is still good. the location is perfect --st and lex te hotel is clean and staff efficient. our check in was quick but they only had a room our size on the -th floor unless we wanted to upgrade ($---night) so i asked for the inside room. the outside --st street side has a great view but a fire-police station on the ground floor so too much noise for me lower than the --th floor. the inside room was perfect though a little smaller (especially the bathroom) than the outside option. we are glad we chose it and would definitely choose it again.',happy
id22239,' i really hope this is the future model for all hotel rooms. it makes so much sense. i dont even have allergies but just think this is smart. these rooms feature: hardwood floors all cotton linens and an air purifying system. there is no drapes or curtains to capture dust -- rather they use a japanese-style shaded sliding door system to give you window privacy. can you imagine how dirty typical hotel carpets are? i dont even want to think about it. these rooms are really enjoyable. my room was on the -th floor. im not entirely sure how many allergy-friendly rooms they have but im assuming a handful. i know you can choose between a king room and a two-bed room. i chose a king. there is a generous desk area where i was able to fit both my work and computer plus the trays for my dinner and multi-task due to my late arrival. speaking of arrival this hotel is connected straight to terminal -. dont even have to leave the airport which i appreciated since it was - degrees the cold january night i visited. add all this to a great gym a good italian restaurant a (small) sports bar and all that chicago has to offer and it was a great start to a week of business travel across the mid-west and mid-atlantic.',happy
id22240,' it woulda been a great stay except that they are doing a great deal of renovation which ended at about --pm and picked up the next morning at around -am. goody. i would call first and see if they are done working on the place if not stay someplace else because the construction guys just dont give a hoot--- they loved being loud. a good value but not worth the lost night of what can be lovely vacation sleep. yes the beach is a very short stroll away. the hotel is close to bars the local hip drag and various surf shops. you just wont sleep so good. the rooms were clean and the hotel clerks were friendly and helpful and the overall feel of the area was quite safe. it was just damn noisy. if you are in the mood to party and not sleep then stay here.',not_happy
id22241,' noisy. the elevator was only part of that and even though id asked for a room away from the elevator i got one closest to the elevator. the sheets were itchy (low quality not ---% cotton) duvet was sparse. towels were fluffy and fabulous. the parking is expensive and there is a $- hidden tax on top of the parking fee. the little fridge in the room went on-off all night long (noise!) and couldnt be turned off or unplugged due to their setup. the tv reception was horrible. the line to checkout was too long to wait only one staff member and they dont give you an option of automated checkout like most other hotels. the hotel restaurant is closed for remodel yet they dont disclose that. the gym is also in remodel. at a room fee of $--- (one queen or - doubles) plus $-- per nite parking - the extra in hidden taxes and fees of $-- really put this over the top. however the location is great for a downtown hotel.',not_happy
id22242,' really liked this hotel. i am not so into baseball but was with a client who was and although it was baseball-themed it was not over the top or too masculine. the room was spacious and there was not a lot of noise from outside the hotel or from the bar.',happy
id22243,' had to stay at this hotel while attending a conference in denver. not sure why people like it: at a special corporate rate of $----night plus tax the hotel does not offer a free wireless internet not even in the lobby. you have to go to their restaurant to check your email or pay $---day to have it in the room. these days internet is a free commodity offered even by motels! second strange thing is that there was a refrigerator in the room but you had to pay $---day if you wanted to use it to cool the water ($-.---liter) provided for your convenience in the room. in the room there was no explanation on the phone call rates-use policy. so if you want to use their phone you have first to call guest services to ask. it seem you have to ask for everything: want linens changed today -call as there is no a little request card to put on your bed; want to checkout -call for checkout time; want your clogged sink to drain properly -call as the maid apparently did not clean sink for days to notice it did not work at all. in one word it is an inconvenient hotel to stay at unless you are willing to pay more than you already did reserving it. the room by the way was nothing special roomy city view but very basic. the bathroom must have looked impressive in marble when bathtub-plastic shower head were new but it was long time ago i guess. located well but considering the inconvenience and bold money sucking tricks i can only rate it with - stars.',not_happy
id22244,' we stayed here for a jackson browne concert the front desk helped us pick a bar close to the murant theater and they helped out with all our side trips with great advice . rooms were clean and beds were really comfortable. would return again the hotel is just off of the indy circle in the heart of downtown indy. great stay thanks to all.',happy
id22245,' ria was extremely poilte efficient and knew the area well - she could not have done more. rooms were spotless with everything needed. will most definitely stay here again. other people commenting must have stayed somewhere else!',happy
id22246,' my husband and i were here for a business conference with his company. the facility is far more beautiful in person than online. the staff was amazing. their attentiveness to detail was exceptional. the food was wonderful at each meal. this hotel is isolated which adds to the quiet and peaceful atmosphere but if you would like to have a meal that is a little less costly youre out of luck. there is a mini-fridge in the room so if you can stop on your way in and pick up some snacks i would recommend it!',happy
id22247,' we cashed on on some of our marriott points to enjoy a weekend in san diego. the hotel was on par for what you would expect from a full service marriott. the staff was attentive and the rooms were very clean. we started each day with room service bring us coffee every person was lovely. my only gripe- they charge for parking. i would expect this if this was an urban hotel however this property is off the beaten path tucked behind an office complex. other than that everything was good.',happy
id22248,' this hotel gave me a good feel as soon as we arrived with friendly staff & a buzzy atmosphere in the foyer. this was probably helped by the fact that we arrived at -pm which is when wine hour starts. the wine they offer is quite decent. the rooms are good with conmfortable beds. my only gripe is that if you have a noisy neghbour you might not sleep well so some of the property may not be well insulated. we had neighbours who insisted on having their tv blaring out at after --pm at night and just after -am in the morning - not what you want on holiday. i did ring reception and they did appear to sort this out and agai when it happened on another night. they left us a bottle of wine in our roomwith a note of apology. when we left we had asked them to arrange a limo for -pm and it didnt show. they admitted they had screwed up ordered a taxi which they paid for. i admire their determination to deal with the - problems we had during a - night stay. all the staff were very helpful & friendly during the stay.',happy
id22249,' good location for going to the museums. nothing close by at night. get a room facing front. the back is a rail line that is quite load!',not_happy
id22250,' booked on hotel.com and was very pleased with the resulting hotel. we lived in the area -- years ago so we were already familiar with the lay of the land as boston proper doesnt change all that much. it is close to the t lots of eateries in the area walking distance to the park copley plaze downtown theater district and local shopping. the westin is an older hotel but it has been updated and nicely kept. the service was friendly check in was fast even though there were dozens of people checking in and out the room was quiet and it was the perfect location for our two day stopover pre-cruise to montreal. i wouldnt hesitate to stay again. the only down side is that they would not give us starwood points because we booked third party. small price to pay for the excellent deal we got on hotels.com.',happy
id22251,' my family and i spent five nights at the omni chicago over spring break. the best thing about it is the prime location on michigan ave. it was nice enough but nothing too exquisite. the room that we were in was sufficient for our purposes. however the view was of the tall empty brick building right next door. the biggest complaint i have pertains to the indoor pool. the room was freezing cold as was the temperature of the water. also the floor was soaking wet every time we went in causing several people to slip and fall. we will try a different hotel on our next visit to chicago.',not_happy
id22252,' it was my first time ever visiting california let alone san diego. the weather was awesome i will give it that. i was here on vacation and minded my business as such but i ran into some pretty arrogant people in this area that i think were just lookin for something. aside from that the resort itself was beautiful. believe it or not the final - days i just remained at the resort. nothing too spectacular in the area besides the pizza shop that sold -- pizzas. most places are a good drive away. i highly recommend the resort even moreso if it was located somewhere else. venice beach was nice!!! never going back again.',happy
id22253,' brought a group to stay at the hotel for one night only. sales dept was great! loved knave and the burger joint. positive smiling staff despite the horrendous drilling and construction going on next door. will definitely stay there again!',happy
id22254,' while a newly renovated property it has the bones of a budget hotel: very small standard room. cramped bathrooms with the original old tub and toilet and a tiny new washstand. cheap wood room doors with a ticky-tacky safety chain. room a-c unit without any wall thermostat to control it (you have to stoop over to turn it on or off.) even the lobby and hallways have a budget look to them. the location is great and the place is pleasant and clean but it simply isnt honest to pass it off as a luxury hotel boutique or otherwise.',not_happy
id22255,' very filthy bathroom and kitchen floors. reminded my of bachelor pad i lived in during my early --s. patchwork all over walls and trim. place looks much nicer in pictures than it really is. trash bin outside our room was full and never emptied during our entire stay. we are not a family of neat freaks by any means but we expect more from hawthorne suites. the breakfast however was typical of hawthorn: fried potatoes scrambled eggs sausage patties and make-your-own waffles....excellent as usual.',not_happy
id22256,' we lost power at home due to the recent powerful storms so i had to find a hotel in dc for health reasons. their rates were reasonable so i booked my room there not expecting too much. however i was pleasantly surprised by the large room i was given complete with a kitchen and the air conditioning was perfect. the refrigerator saved my insulin and i was even able to prepare my own meals. room was very clean. a bit dated like the other reviewers noted but not bad at all. staff was prompt and friendly. i will definitly recommend this hotel.',happy
id22257,' we couldnt recommend this hotel highly enough. every member of staff without exception was extremely helpful and pleasant - bert one of the doormen was a particular star recommending places to eat and always smiling. on our first evening we arrived back to a bottle of wine and a plate of cheese etc with a welcome note which we thought was a lovely touch since it was our --th wedding anniversary. we had a corner room on the --th floor with spectacular views and the room had absolutely everything to ensure a really comfortable stay. excellent location with easy access to everywhere. will definitely stay here again.',happy
id22258,' stayed a total of - nights. very handy for the airport. rooms were clean and staff-owners super friendly. the downsides - small rooms very thin walls noisy area - dont expect to have a relaxing time here! also the continental breakfast served in the courtyard was basic and not to the most hygienic of standards - didnt bother us but i could imagine some people would balk at it. for context though stayed in a nearby hotel the same week - it was triple the price had no free wifi no breakfast and expensive parking. the dolphin motel is good value especially for the area.',not_happy
id22259,' i am totally in love with this hotel! stayed here the weekend of the nike women is marathon in union square so the location is perfect!! right off the bart on powell street. just a couple of minutes walking from the center of union square. check in was easy and delightful. the key envelope has a map of san fran which is small and pocket size. the staff was very friendly giving me suggestions of where i should eat (carbo load) the nights i was there. they also gave me the room i requestedking size bed at the end of the hall (---). the theme of the room is a cross between the palace of versailles and a hotel room you would get in sf. large room big bed desk - end tables nice chair closet and a big bathroom (with a tub). the windows are older and they have been updated so the city noise is minimal. the only issue i have is that the pillow amount was low. - pillows is not enough for such a large bed! the lobby was on the -st floor and the -nd floor had a waiting area with many couches and chairs to hang out if you need more space. they also have free internet throughout the hotel which was very fast. i would ---% stay here again dont get value and chic too much together!',happy
id22260,' i have previously lived in chelsea and so know the area. chelsea is my favorite nyc location to stay and my wife and i were looking for a small hotel to stay for a few days. she discovered this wonderful small hotel online and checked it out several months before booking. it turned out to be a great place to stay-clean and quiet which are my main criteria. the management staff were very friendly and helpful also (as is the resident cat charlie). this place reminds us very much of our favorite small hotel in london (also near chelsea) with the amenities and level of service comparable-which is saying a lot. the breakfasts are self serve and very tasty (especially the different daily homemade breads). simply an excellent place to stay.',happy
id22261,' we just got home last night and i cant say enough great things about the beacon. i was a little concerned with the location because i thought it would be out of the way. although it is located at -- street on broadway and the subway stop is at -- street-the minute you get off the subway you can see your hotel. it really is more like one block because of the way the streets converge . we loved the upper west side .the whole union squarefifth avenue and soho areas where packed with people this past week end and i was so i could leave that craziness to go to the comparable peacefulness of our hotel. the grocery stores are open until - a.m and we walked the streets until -am one night feeling perfectly safe. the rooms are really nicely decorated we were given a one bedroon corner suite that was beautiful- sorry no pictures. the kitchen was in the entry area and i would guess the whole suite was about --- to --- sq ft. we had - tvs lots of space for my family to spread their things around. the bedroom had a great closet and plenty of space for storage of clothes and suitcases. this was my second trip to new york this year and i would recomend this hotel to everyone .',happy
id22262,' on a trip to support my daughter in a beauty pageant several weeks ago i stayed in the sheraton universal where i had a very bad experience. to make a long story short a waiter got our check mixed up with another check. the problem mistakes happen the problem was the other person is card had already been entered and my bill charged to their account. the other patron had complained how they didnt have a lot of money because my check bill was - times what they should have paid. the problem was the manager mr. coss insulted the other patron by telling them they were poor...and something to the fact they shouldnt be eating here at the sheraton. this was very uncalled for and insulted the other patron. i believe managers should have more respect for customers. i will return to the sheraton however; i hope that manager receives some management training.',not_happy
id22263,' i attended a meeting on january --th for gateway to la and we were served by ms. estela estrada. she was so warm and friendly and attentive to our needs. great job!',happy
id22264,' the teatro is a fine looking boutique hotel about ---m from denver is best restaurant strip. the rooms are contemporary and well appointed. however i was disappointed with the service and with the lack of attention to detail. the conciege overlooked a reservation request i emailed days before arrival; room service could not deliver my first preference...or my second preference; the quality of the breakfast i ordered from one of the much hyped hotel restaurants was so-so. the phone in my room was not correctly programmed so the wrong department would answer my calls. i did appreciate the courtesy car and slept very well on the plush pillows. i also dont understand why the hotel does not provide a mini bar stocked with the basics. they say guests can order what they choose and they will customise the mini bar to each individual but i found myself going without rather than bothering to call room service. for me a mini bar is a core expectation along with web access and air conditioning.',not_happy
id22265,' i have stayed at this embassy suites hotel in the past and i used to think it was a nice place to stay. this time i was traveling with my mother and looking forward to another good experience at embassy suites down town. unfortunately we were disappointed. the room especially the plumbing showed age and was a bit run-down. there was some mildew growth in the shower and at the drain in one of the sinks. the faucets were old and somewhat damaged and in need of replacement. the free breakfast was budget-white-bread and barely appetizing. the room was okay - but nothing special for the price. we paid over $---.---night. i read somewhere that the hotel was recently updated . having stayed here - years ago i can honestly say this hotel has not been updated. in fact the hotel has declined and is in need of a makeover. (especially the bathrooms) i will look for a new place to stay next time i travel to chicago which is a bummer because i love the location.',not_happy
id22266,' i was more than please with this property. the location was perfect; right at the corner of hyde and north point. the hyde-powell cable car stopped on that corner. the muni buses (two lines) stopped there too. it is two blocks (straight uphill) from the bay and hyde street pier and an easy walk to pier -- and beyond. the suite was nicer that my apartment and almost as big. it had one bedroom a queen sleeper sofa a dining area and a full kitchen. our balcony looked out over the busy street so it was loud during the day but quieted nicely during the night. the view from the rooftop deck was spectacular. the service we received from the staff was exceptional - i felt like i should have been paying a lot more. you cant go wrong by picking this hotel.',happy
id22267,' i have gone to this hotel twice now and both times we were treated as if we were movie stars. the owner even moved his car for us to have somewhere to park up front last year. the rooms are being re-done so they were even prettier this year. the guests and staff are always very friendly. the grounds and pool are very well taken care of. weather you take the family just you and a friend or even just yourself with a good book this is the place to be for just a quiet night or a night of site seeing.',happy
id22268,' i am a frequent traveler and come to indianapolis regularly. i love the breakfast service and especially enjoy the omelets that lassandra makes. she always greets you with a smile. not only is lassandra a wonderful cook with an amazing ability to remember all the ingredients i rattle off for my omelet but she is also very personable and kind. watching her cook and multitask is amazing. she never misses a beat when -- people are lined up and yet still manages to get it all done on time and with excellence. it is easy to see how much she enjoys her job and serving the hotel guests and that is simply refreshing!',happy
id22269,' me and my wife stayed at hotel commonwealth while attending a convention and i was lucky enough to get to tag along. this hotel is right in the heart of fenway with the ball park directly behind it. there is plenty of nightlife and restaurants in the area but the restaurant in the hotel is pretty good as well. i had breakfast there every morning. the only negative that i encountered was on our last day me and my wife had breakfast at the restaurant and the waitress sort of flaked out and left us hanging for a very long time. i had to grab another waitress and ask her for the bill and when we passed the waitress that was serving us she didnt even acknowledge that we were leaving. the other waitresses however were great very responsive and provide great services. the hotel itself is kept up immaculately...the staff was very friendly and extremely helpful like you normally would expect at a - star hotel. id definitely would come back again if the opportunity presents itself.',happy
id22270,' this is a megahotel close to the airport. overall nice clean simple. paid about $-- per night via priceline good value.',happy
id22271,' we stayed at the omni during a recent trip to san diego for a wedding (which was also at the omni) and were impressed by every aspect of our stay. from the quality of the room (cleanliness upgrades) to the quality of service and attention to detail at the wedding reception everything was great. will definitely stay here again if we return to the area.',happy
id22272,' great location. we had a view of the empire state building from our room! yes the rooms are small but extremely efficient. not much privacy with the bathrooms (as a couple staying in a queen room with own facilities still kinda awkward!). the rooftop bar wasnt open during our visit but you can still go up and enjoy the fabulous views. no noise issues for us! would stay here again for sure.',happy
id22273,' i stayed with a friend in one of the corner rooms - enjoying an absolutely excellent view and enough space for the both of us. room is well equipped good minibar big munchy basket (that we didnt use but it is good to know it is there... :) ). service is very personal; from compliments on your hairdo to inquiries about the origin of your name. decor is impressive the bar is ok (-th floor balcony has good views over the wtc construction and memorial). the hotel tries hard to give you an experience and partially succeeds. small cute things like changing the floor mats from good morning to good afternoon and good evening show the effort that was put in. i would stay here again or pick the w uptown that does have a spa.',happy
id22274,' we had overnight layovers in san diego twice last month. stayed both times at the ramada. it is about ---- min to the airport with free shuttle service. was the only hotel we found with a shuttle that ran later in the evening. driver was a really nice guy who asked if we needed any restaurant recommendations. hotel is older but the rooms looked recently renovated. bed was very comfortable and everything was clean and well maintained. we thought the price was very reasonable and the hotel exceeded expectations for the price. we had a good discount via aarp.',happy
id22275,' stayed here for three nights in -nd wk of august ----. the front desk staff and especially the porter who had been so helpful and cheerful add stars to my rating! however i wouldnt say the same thing about the service staff from the cafe...maybe its due to the overwhelming crowd they looked so grumpy and impatient! now back to the hotel! the lobby area is definitely smaller than what was being shown in their website..and it could get really crowded when the guests were coming down-leaving after breakfast. as for the lift service - the peak time is morning (breakfast timing)...you just got to be patient and-or prepared to wait for the next available lift. on the -nd day morning - families from the same floor decided to walk down from --th floor after waiting for more than --mins with no sign of luck! along the way other families joined in too! no lift breakdown..just being overcrowded! (i hope it will be better during off-peak timings otherwise the management has to really look into it!) breakfast spread - very basic! room-size is small (for a double bed studio suite) but comes with a mini kitchen area microwave oven stove and well-equipped utensils. as our room was facing the port authority terminal and the car park it could get noisy at times but wasnt so disturbing. during daytime the street seems safe but when comes to night time it can be quite intimidating especially if the patrons from the pub nearby get rowdy. distance to times square is walkable though not so near as i thought! i will only recommend this hotel if you can find a good deal doesnt bother much about space and environment! overall its not so bad...as my review title says it all! :)',not_happy
id22276,' this is one of the best hotels in the country. it is within easy walking distance to everything times square and manhattan have to offer from restaurants to theaters and local shopping. from the doormen to the chamber maids everyone makes you feel welcome! the suite was very comfortable and relaxing. the food was delicious and the waiters and waitresses were very friendly! getting theater and tour information was very easy and quick! and it all began with a smile an open door and a warm cookie!! we were in town assisting con ed in their recovery efforts after hurricane sandy cam ashore. working long hours was difficult but coming back each morning to such wonderful accomodations made it all worth it! thank you to all the staff at the doubletree!',happy
id22277,' we liked the hotel but was little mislead by website room photos which shows a much newer hotel than it really is rooms are ok but ailes and reception are in need of an urgent renovation rate wasnt cheap so i was expecting something better rooms are on the small size pros:location at union squareparking just one block away (they deal the price for you paying directly to the hotel)coffee apples and cookies for free just a place to stay no long last memories here',not_happy
id22278,' i stayed with my wife and two teenagers for - nights. we had a room with - double beds on the ninth floor across from the pool. the hotel is relatively new located on the south west side of the city. somewhat remote but the hotel does provide local and airport courtesy buses running every --- hours. this more than offset the remote location. note that the nearest subway station(mass. ave.) was six blocks or a --mins. walk away. the breakfast area was always busy and some days we had difficulty finding a table for four. however the food was excellent particularly the fruit cocktail bowl. the bedroom was large enough for us and clean. it faced onto the back of the hotel. note that the front faces onto to some major roads. the pool was small but open from -am or so until --pm with an adjoining fitness room.',happy
id22279,' i booked this hotel because i wanted a cheap place to stay so i couldnt expect much going into it. however i was more impressed with the outside and the lobby when i walked in than i thought i would be. however the room was just as expected. very small. the double bed seemed to be smaller than a standard double bed. the bathroom was much smaller than i thought it would be. the shower width is so small! and if you dont tuck the curtain in just right the whole entire bathroom is a complete flood. there were tiny bugs flying around in the shower :- i read from a review on here to bring shower shoes so i did and im glad i did. breakfast i thought was good. plenty of food. the woman who works at the breakfast center was sweet. there was a cockroach in the dining area and she picked it up with a napkin and threw it away. :- when my friend and i got back from our day we had problems with our keys. i thought at first that my cell phone ruined the key from being in my bag so i made sure to keep it away from my phone. one night we got back late very tired and tried to get in our room. it wouldnt work. went to tell the lobby brought the key back up. still didnt work. we were tired and grumpy at this point. go down to have it fixed again. finally got in. was ridiculous. the location was great since it is close to the metro but i didnt feel safe downtown. if you want a cheap place to stay you can stay here but just dont expect a whole lot. this hotel itself made me feel safe as it was close to the metro and high up. the only places left in my price range were those inns that have two floors and glass windows so this place suited us fine considering but wouldnt stay again.',not_happy
id22280,' throughout the years my love affair with nyc has been somewhat bittersweet. some of my fondest memories stem from my time there - my --st birthday the day (technically early morning) i first stumbled across pop burger the numerous mpd bars and clubs the ridiculous queue for a kati roll the infamous brunch parties brooklyn bridge at night black cod at koi and the many a random night out with some of new york is finest. on the other hand however you also have the not so fond memories - my --th birthday the random airport inspections and numerous hours spent in ny customs and immigration for yet another random interrogation - if that is what the americans call random i should really play their lottery more often. so when we rocked up to the big apple for yet another birthday celebration i was somewhat apprehensive as to which side of the fence this holiday would fall. mentally scarred or happy hols . the hotel choice was largely down to our sketchy travel agent i wasnt sure what to expect and although i was ill i had to endure a -- minute taxi ride with the windows open in an nyc winter as my brother would otherwise get travel sick sat in the back of a cab and abdul wouldnt let him ride shotgun and alleviate the problem. it wasnt looking good. mentally scarred was racking up points. but this all changed when we finally arrived at the hotel. it is difficult not to be impressed when you see this place for the first time. the world is largest (and best looking) cheese-grater! after a quick google images search on the place i was reassured to see that i wasnt the only one who made such a connection! the looks certainly do not fade when you walk in. the lobby is split between a mood-lit hotel reception and a very cool looking restaurant and bar with even cooler hanging globe lights. we arrived at approx -pm and there was certainly a buzz around the place. check-in was quick and effortless and we even received an unexpected welcome-introduction from the guests services manager on duty that night which i thought was a nice touch. there was a little confusion as to which elevator we needed but soon after we found ourselves in our adjoining rooms on the third floor where the distinguishing signs of good service continued - the door between the two rooms had been unlocked for us for example and we were welcomed to the hotel with a hand-written note left in each room. the rooms themselves were of a good size not what you would call extravagant but certainly more than adequate given the location. you have all the usual trimmings you would expect to see a well stocked (and pricey) mini-bar flat screen tv-monitor complimentary wi-fi etc. but if we really were pushed to make complaints i would say that the wardrobe could be a little bigger and they could provide you with more hangers and hanging space but this really is clutching at straws and nothing a quick call to house-keeping couldnt fix. a quick warning to the uninitiated – beware of removing items from the mini-bar for longer than -- seconds as they are automatically charged to your bill (just laugh at the “intimacy pack” from inside the drawer)! the location is exceptional. around the corner from my regular haunts pop burger chelsea market and the iconic mpd and literally a stone’s throw away from some of the best restaurants nyc has to offer. concierge were extremely helpful to get us to all the right places on an otherwise relatively quiet weekend in new york (thanks-giving) and guests services more so – especially in braving the winds and rain when my friend called through requesting boxer- shorts for himself after he had realised he had brought too few with him for the trip! if you can certainly try phd for the views of the ny skyline music and lethal caipiroskas. i’ve been told electric rooms downstairs is also worth a shot but it was (unsurprisingly) quiet when we tried it on a sunday night. things you’ll remember if staying here: the glass-floored swimming pool on the first floor which you can see from the hotel lobby the view of nyc skyline from phd great service the location the most comfortable hotel beds in nyc all in all aside from all of the alcohol-related stories i could share with you here it was certainly a ‘happy hol’ and largely down to the fantastic hotel and its staff. look forward to my return trip very soon!',happy
id22281,' the location cant be beat - it is kitty corner from the alamo the beds are very comfortable and the rooms while small (at least ours was) are adequate. i love the fact they renovated an interesting building and didnt tear it down and build a boring box. we had a view of the fire escape next time well ask for a streetside view - however our room was very quiet. the walls are very thick so you dont hear your neighbors - that is a plus. the one drawback was the food at the adjoining resteraunt. we ordered room service which came with a %-- tip and a $- service fee. an $- breakfast taco produced - enormous but inedible burittos. tasteless rubbery microwaved eggs & limp bacon were wrapped in flabby cold flour toritllas. mcdonalds produces a better breakfast taco at --- the price. a $- coffee equaled a half filled mug with no refills. normally room service coffee comes in a pot. several other reviews raved about the food so perhaps there has been a change in chefs. i cant speak for lunch or dinner - after the debacle at breakfast we were not about to risk another meal. id stay there again for the location but id eat elsewhere. btw the hotel has no pool which is fine by us but it is not the best choice for parent traveling with children.',happy
id22282,' booked this - star hotel for my husbands --th birthday. check in was smooth and professional. our corner suite was spacious with living room bedroom large bathroom with separate walk in shower and a dressing area between the bedroom and bathroom. everything was very clean and elegant. nightly turndown service was a nice extra as maid brought clean towels and chocolates and water. we only stayed for a weekend but this is a good hotel for longer stays as the location between -th ave and times square is perfect. it was fairly quiet on the weekend. as nyc is such a fabulous city we didnt eat in the hotel. we also spurged on dinner at del franco is double eagle steakhouse which was superb! but the red coffee house just along from the hotel does amazing pancakes for $-. check out was excellent - we had to leave at -am as we had a day flight back to london. the guy on reception was very pleasant and even recognised and commented on my perfume. we would go back to this hotel and even choose a standard room as the suite was pretty pricey even for nyc.',happy
id22283,' this was our first time staying at this hotel. we stayed during labor day weekend - august ---september - ----. the service was excellent everywhere. the staff were extremely helpful and friendly - everyone! that includes the front desk concierge bell hops maids veranda breakfast staff etc. we will definitely recommend this hotel to friends and families. and when we visit again well definitely stay at this hotel!',happy
id22284,' stayed at the holiday inn express phoenix downtown for four nights in march as i was there for a conference. close to the convention centre and other downtown attrations. close to i--- and access to the other freeways. parking was free at the hotel and the breakfast was typical for a holiday inn express. a previous reviewer commented on the noise and i agree - the walls are awfully thin. overall a good stay and would go back.',happy
id22285,' when at the soho grand it is not hard to imagine what an exciting and hip place it must have been when it first opened. the common spaces (lounge and bar) are still beautiful. however the rooms and interiors are due for updating. pros: * decent soho location * good bar area * -- hour gym * overall a sophisticated ambiance cons: * small rooms not atypical of nyc but less tolerable since rooms also dated. bathrooms in particular could be upgraded. * slow wireless access (at times not working). perhaps their typical leisure guest does not care much about this. overall i would suggest checking prices of other options before committing to this hotel.',not_happy
id22286,' i really enjoyed the historical displays and information as well as the splendor of the carpet chandeliers and art deco interior. yes i agree it is living on its past reputation but it was one of the cheapest hotel options on our package deal! our room wasnt made up but we wanted a twin not a double as they thought. they gave us a free cockctail each to enjoy in harry is as it was a birthday and that was the nicest drink i have ever had! there is a great dehli to eat breakfast just - blocks away when leving the waldorf entrance by their steak restaurant. turn right go past the tour bus company touts and its on your right.',happy
id22287,' every review has stated the great location which was my biggest reason for choosing this hotel. walking distance to all major attractions. baltimore is a great walking city . i looked at the other hotels closer to camden yards the purpose of my trip to balitmore but i am glad that i choose correctly. the area surrounding camden yards is under major construction a brand new hilton is being built a stone is throw from the ballpark. i am so glad that i stayed at the renaissance harborplace hotel to avoid the construction mess. other than the extreme ease of getting to the ballpark i do not know why you would choose one of those hotels. i did walk to cy it took -- minutes nice walk. the rooms were larger than normal for a city hotel. nice bathroom with granite marble counter tops. excellent toiletries i love the lemongrass sopa. i will say that the beds were the most comfortable i have ever slept in!!!! wow on comfort!!! very clean! turn down service...extremely friendly and accommodating staff. the hotel was still under revonation while i was there but i did not notice. no extra noise no problem what so ever. - thumbs up!',happy
id22288,' i stayed here for a business trip a week ago (----- to -----). the room was basic but very clean specially the bathroom which is very important. i loved the fact that besides having an small gym in the hotel they also give you access to the life fitness gym which is a full scale gym and only about - mins walking. the breakfast was very decent and the staff very helpful all the time (even when doing laundry about --:-- am) the only thing i would improve is that they don´t offer as the residence inn does an afternoon snack time (beer soda hot dogs hamburgers) this is nice when returning from long meeting days. besides this the hotel is just fantastic.',happy
id22289,' this is one of the best kept secrets in phoenix - im not sure i should let everyone know how great these townplace suites really are. this location has some of the nicest and most helpful staff i have ever had the experience of staying with. this hotel is super clean in a nice area with nearby restaurants post office and a huge mall across the freeway. the kitchens have stoves with ovens dishwashers full size refrigerators wireless highspeed internet small sets of dishes & pots and pans and a gas grill beside the pool. the best room deals are the studios and after you stay -- days no taxes and the ones you paid are rebated. the hotel just got brand new beds the grounds are kept very nice the rooms are cleaned - times a week and has the same continental breakfast everyday. if you love cable tv and have to have channels like fox news amc tmc hbo history etc. forget it - that is their one major draw back - very limited & very few channels with only two minor movie channels - their only other minor drawback is no ceiling fans for those wonderful phoenix weather days. i working on my second month and no thought of leaving while im here!',happy
id22290,' there have been plenty of bad things written about this hotel but it is not that bad. the area isnt the greatest when walking from figueroa street down to the hotel but i walked by myself (female) in the morning and again at -:-- p.m. (it was dark out then) which was probably not the smartest thing to do but i felt safe enough. the rooms are old and not very nice and the towels in the bathroom have definitely been around for a long time. the a-c did not put out cold air but i was comfortable. the biggest thing to remember is you get what you pay for! i paid $-- a night for a group rate so i certainly didnt expect anything nice! if you want a nicer hotel in a better area then you have to pay for it! i found the staff to be very polite and helpful. to all those complaining - what did you expect for a bargain rate?',not_happy
id22291,' this was a nice hotel great location for baltimore you can walk right over the sky bridge and go to inner harbor restraunts and shops. it has a shop and nice size lobby. fun elevator dinner at there restraunt on second level was good nothing special. the room was a little small for my liking.',not_happy
id22292,' first stay at this less than a year old hotel. if this stay was a mystery shop assignment i would say that the services rendered would have passed just about all the metrics. wireless internet was continuous and fast. the bathrooms are spacious (the shower fits two adults comfortably). the rooms are small i gather i was not allotted one of the larger premier king rooms so be sure to inquire at check-in. there are many hd channels on tv. the bed is on soft side of the range of comfortability. for some reason many of the towels had big colorful stains (even on several of the replacement ones that i requested) so open up your towels before use. because the hotel in on a small building footprint and the housekeepers did not appear to use carts loaded with their tools-supplies if you plan to work inside your room be prepared to listen to door slamming all day long as the housekeepers dash around cleaning all the rooms. the $-- diamond breakfast voucher (one voucher per registered guest) afforded me an excellent order of steak & eggs and an oj. if you like new hotels and spacious bathrooms this is place to be; if you prefer a larger room in a historic building and do not care about smaller bathrooms the intercontinental barclay is directly across the street.',happy
id22293,' except valet parking was $--! .. self parking wasnt any better @ $---night. but the room was very nice for the price we paid (through priceline). the front desk was very kind and very helpful to our needs. we got in late and planned on doing room service but after --% gratuity + $-.-- for service well .. we went down to the --hr cafe. again the service was great but after a sandwich pizza - drinks and a bundt cake and $-- later we started to wonder whether room service would have been better? ha! as far as the room is concerned (we were on the top floor) the bedding and carpet looked new however the tv was dated (compared to hotels with flat screens) and the bathroom definitely needed a makeover (the entire shower was very very dated) .. but again for staying overnight it was perfect. im sure this hotel has the upper creme de la creme lodgings but for those who got a deal through the internet youre more than likely going to get the lower end of the deal .. and truly ... its perfect for the price.',happy
id22294,' i have stayed at a lot of hotels and this was by far the worst! the lobby was beautiful and causes you to get a certain expectation... service was nothing to ring home about either. first of all the hallways are dingy when you get off the elevator the doors to the room are dirty dented and missing pieces. the room oh the room i had to take picture because there is no way anyone would believe the hotel could be as bad as it was. we were told we were getting two double beds they were twin... unless it was a double bed for a couple of anorexics. anyway the walls in the room were grossly dirty with ripped wallpaper missing paintings off the wall and the ring around where they were. holes in the wall where electric wires were hanging out. the dresser was filthy and the mirror had a film on it. the couch!!! hahahahaha the disgusting piece of furniture they called a couch was missing a cushion and looked like they grabbed it out of the garbage that day. the bathroom was so horrible moldy and disgusting. the view was nonexsistant too! the window was covered in disgust and what we could see on the other side was brick! it was horrible. i chose this hotel because of location... it wasnt even the cheapest deal i saw on hotels... so i thought we were actually getting something nicer. please do not choose this hotel if you plan to go to nyc - it might just ruin your trip!',not_happy
id22295,' we stayed at the revere over memorial day weekend. ill start with the bad - when the hotel has lots of guests like the sat-sun over this past weekend the elevators are nowhere near adequate. there was constantly a group of -- plus people waiting for the elevators. it took forever to get a car from your room down and even longer to try and get upstairs. it was quite ridiculous. second to add more time onto your trip back to your room - you get to deal with the room key. i cannot tell you how frustrating this was. i am not kidding you when i say it took us -- plus tries to get the stupid thing to finally work. you might ask why did you put up with this? well we did call guest services to bring up a new key and no one ever showed up - my guess is they couldnt make it on the elevator. i finally got so frustrated i went down to the front desk to get a new key myself and guess what - the folks in front of me were complaining about their keys not working. so the desk person gives us old cards from before the revere conversion - this is what pretty much set me off. there is obviously a problem with the new revere cards why not just give everyone the old cards when they check in? here is the kicker - the old cards worked only after - attempts i guess that is an improvement over -- with the new cards. here is my question to the management - until your key system is fixed would you rather hand out new shiny black cards and have your guests frustrated by them not working or would you rather hand out the older cards and hopefully they will work (or at least not require as many attempts to get into the room)? now onto the positives. the location is fantastic. starbucks across the street for morning coffee - legal seafood literally across from the front door and every higher end chain restaurant (if that is your thing - pf chang is cal pizza kitchen etc.) within one block from the hotel. easy walk to the t for airport transit and to get to fenway. super close to the common close walk to newberry - amazing location. the hotel finishes are great. the rooms are gorgeous. the robes they provide are comfy. they have pump dispensers in the shower with two shampoo-gel options. the staff is very friendly and helpful. i do have to admit at first i was a bit put off after the key fiasco and all i got from the staff was sorry - but after i thought about it im sure they hear this from guests many times a day and what can they say-do? im sure they are told to give the black keys out - that is the management is call. some side notes - there is a small pool i would say it is mainly for the kiddos my four year old loved it. there is a fitness room but it is super tiny is basically in the same room as the pool. it is got a treadmill elliptical machine and some weights. there is a great roof deck off the pool. there is no food-drink service. we never got a chance but it would be pleasant to byob and enjoy some sun. well be back to boston will i stay at the revere? maybe.',not_happy
id22296,' i had to wait an hour and an a half to check in because the computers were down. what happened to manual check in? well it took an hour and a half to come to that conclusion. i had just gotten off of work and was tired so this was an inconvience. to make matters worse defin the front desk guy offered a discount to the people in front of me for waiting. well i waited the same amount of time but because i had a reservation i was not entitled to one. how bitter was i how could you offer a discount in front of me and not offer me the same especially since i stay ever week for buisness. hope my favorite front desk person sione is working checked in and out with no problems always smiling puts you first and if you have a request he tries to accomadate if he can. thank you sione - your the reason i come back',not_happy
id22297,' just got back from hotel penn after spending - nights there. i am really suprised at some of the reveiws on this website - and i must admit they made me a little aprehensive before i went. basically you get what you pay for in new york. our room was ----a (--th floor) - clean and comfortable and quiet. nice view over madison square gardens. apparently you are much better off with a room above the --th floor (they have been refurbed). yes the corridors were a bit shabby and the hotel does generally need a refurb but how much time are you going to spend in your hotel anyway. the room was cleaned to a high standard everyday and we had lots of fresh clean towels. we did leave the chambermaid a nice tip at the end of the stay as she did a great job. this was our second trip to nyc. we last stayed at the amsterdam court on --th street. however i would thoroughly recommend the hotel penn on location and price - around the corner from macys and empire state and opposite penn station. one warning - we were ripped off in the irish bar within the hotel. gave $-- for - drinks and was only given change for $--. lucky i noticed and they gave the correct change straight away - seemed to us to be a bit of a scam as they readily gave me the correct change and could hardly bare to say sorry!! needless to say we didnt go back. one great tip - to get cheap tickets for broadway show go to the other tkts booth at south street seaport - unlike the one in times square - there was no queue. we saw phantom - fantastic. hope you have found this usefull. we will def. go back to the hotel penn.',not_happy
id22298,' the rooms were clean but tiny.the bathroom could use a pocket door so you could get in it better. every other room had a balcony on river side. it is on the river but yoy cant access the river from hotel because parking garage us below hotel. go across street and down stairs to river. our only problem was not enough people working front desk. wr waited to check in behind two others then check out was bad. you have to go to front desk to check out. i wish they would slip a receipt under your door around -:--am so you could just leave. we waited about -- minutes just to check out! people in front of me just started laying keys down and leaving. but room and location were ok for the price.',happy
id22299,' we arrived road-weary traveling from florida back to new york. emily greeted us cheerfully at the front desk and remained a tremendous help throughout the evening with the fitness room and locating a family-friendly restaurant for dinner. easy proximity to the -- if you are heading back north. kids are -- -- and -- plus the two of us.... all quite comfortable with the single suite - double beds and a pull out sofa. the price was excellent for a money-saving family. kids are too old now for staying in a regular room and choosing suites is more economical than reserving - regular rooms. thanks again to emily who was truly kind and cheerful...my son ran down to get extra pillows later in the evening and returned to the room saying she was so nice!',happy
id22300,' the hotel is a nice hotel near the cable car and light rail system so getting around the city is easy. the parking is expensive as it is in many big cities so if you do not need a car leave it at the airport. the hotel is a typical hyatt with hte large atrium area and very well kept up although getting a little dated. got this hotel through priceline and was very with it.',happy
id22301,' we picked this hotel for its proximity to the theatres as this was our first trip to new york and we were not sure how easy it was to get around. what a gem! so close to the bustle of times square and yet a million miles away when you walk through the doors. we stayed on the fifth floor at the rear overlooking the central courtyard and i can honestly say you hear nothing other than the occasional siren (it is new york after all). the room was spacious and the bathroom well equiped with a good sized shower. the compimentary wines and cheese (and popcorn!) in rick is cafe each evening were a treat and nice to come back to after a day pounding the streets. the breakfast buffet was an unexpected bonus with fresh fruit bagels croissants etc and real coffee facilities. we never did get out for the must do american breakfast it was just too easy to settle down in rick is! internet access was always available- and well used! we wouldnt hesitate to stay here again we had a fabulous week helped by excellent staff and great weather!!',happy
id22302,' sometimes it is just not meant to be perfect and this is one of those times. the lobby desk and management staff really want to run a fantastic hotel. they are service oriented patient and friendly. they do a good job - particularly at trying to right the wrongs. generally the hotel is very nice - very kimpton - which is a good thing. i will say up front that in spite of the things that went wrong we would stay again. in some ways i am writing this not to discourage future guests but to give feedback to the hotel managers so that they can address the issues. the check in was not smooth. we had a reservation and a confirmation number. but somehow between the kimpton central reservations and the hotel the reservation was lost. you know that awful feeling when you arrive at the front desk and they say i am sorry we do not have your reservation. the first reaction of the desk staff was not good laying the blame on us ( you must have not completed the reservation ) but given that i had a printed confirmation let is just say your honor the evidence was clear. gabriella the front of the house manager stepped in and made it right gave us an upgraded room and was very nice about it. i can see where the local staff feels frustrated when the kimpton central reservation system does not let the local hotel know that a guest has made a reservation. the room is very nice. bathroom is spacious particularly for a nyc hotel bed is comfortable and the wifi connection is excellent. now the very weak links in my opinion. housekeeping and room service. first housekeeping. the room was clean when we arrived. however they do little to keep it that way during the stay except for making the bed. the crumbs from the cupcakes that gabriella sent the first day because of the reservation issue are still on the floor (ok we were a bit sloppy). no vacuuming. the coffee table was also dirty from a meal we ate on it and was not cleaned. we cleaned it. we are on the third day with the same small bar of soap. they do not replace product every day. the absolute weakest area is room service. we ordered dinner room service two nights in a row. before i get to that. gabriella also sent us a bottle of wine. as i mentioned she went out of her way to make it right. however there was no cork screw in the minibar so before the delivery person left i asked for a corkscrew. no one brought the corkscrew for -- minutes. no exaggeration. would you not have thought they would bring it right back? back to room service dinner. first night dinner for two. a very clear order. repeated back by the person who took the order. two meals arrived within the time they said. they were the correct meals and the food was fine however the entire tray was set up for one and was lacking the basics. one napkin one glass of water no condiments no salt and pepper. how did it leave the kitchen that way? it took three trips by the staff to complete our tray. nuts. ok so second night we just figured that was a fluke. it was pouring rain outside so we ordered room service again. this time i was determined to be sure it would be right. remarkably the same issues. one water. no glass for the bottle of pepsi no cup for the coffee (and when the cups arrived they both were dirty inside. you know that hard ring that forms when coffee sits in a cup a long time that does not always come off in the dishwasher...yup. i hand washed them in the bathroom sink) no sugar no condiments no salt no pepper. and when i ordered i repeated everything three times. please be sure that the tray is set up for two people including a glass with ice for the soda salt pepper and condiments. how does the kitchen let a tray go up to a guest with no coffee cups when they put a pot of coffee on the tray. or no salt and pepper. so odd. this time i called the desk. oneill could not believe it and volunteered to comp the meal. this is not what i was looking for. i just wanted the right meal served correctly. in summary i think that the front of the house staff spends a lot of time righting wrongs. the hotel is very nice. the rooms are good and the staff is outgoing and friendly. and as i say we would stay here again. but kimpton you are better than this.',happy
id22303,' have been staying at various hotels while on a trip through the southwest us. it was such a pleasant surprise to be graciously greeted upon our arrival and to have a lovely quiet room. the pool is exceptional and cool after a very hot day a welcome relief. heard about the bed bug scare that new york was having and we were concerned with every hotel we stayed in but think it is a media annual no news report day when these stories appear. we checked every hotel and found nothing. this hotel is exceptionally clean and cared for and we would never hesitate to return. i do caution my husband though to always keep the luggage off the beds wherever we stay.',happy
id22304,' given the price uou would expect the sofitel in chicago to be a genuinely enjoyable experience. unfortunately the staff are rude and dismissive. the decor is profoundly unimaginative and slightly worn. the lay-out is badly thought through. it is a very very average hotel with an eye-watering pricetag.',not_happy
id22305,' i stayed at the copley in june of ----. at first glace you wont think too much about this hotel from the main street. it is a historic hotel that has been completely remodeled. the hotel staff were great very attentive. the ambience is very loungy hip and modern. the room was fantastic. the layout was different and worked very well. the room was spacious and the bathroom was very good. the room was modern and tastefully decorated. great bed which resulted in a good nights sleep! i would definitely recommend this hotel to anyone visiting boston!',happy
id22306,' i stayed at the westin for a business trip and had a good experience. i would recommend asking for a room in the new towel as opposed to the older (front) part of the building. my room was small and old with loud noise coming from the hall and outside. i visited a collegue in the new part of the building and his room was new modern and very all appointed. overall the hotel was clean nice and had good service. the location cant be beat.',happy
id22307,' stayed at the hilton during fashion week and the per room rate was over $--- for a larger than average (by nyc standards) room but not much else. the staff were friendly enough but nothing stood out as being exceptional for the money. location is good if you are going to the shows but has few good restaurants in the area and all are very expensive. moreover times square is constantly filled with tourists from nebraska or iowa who think it is las vegas with style! stay in soho or uptown and at least see nyc as it really is.',not_happy
id22308,' this is a very nice hotel. the staff was polite. the rooms are clean. i thought that $-- a night for valet parking was a bit steep but it is downtown chicago. the property is a couple of blocks from michigan avenue so you have to walk a bit for transportation. i was not out after dark so i dont know if it is a pleasant walk at night or not. i had a great view from my room.',happy
id22309,' we were looking for a romantic and quaint hotel for an evening in san franciso and found the mosser to be a perfect escape at a great location for our evening of wining dining and strolling in the city. the staff was pleasant and helpful throughout our stay. we opted for a room with private bath and while small (think european) we were never lacking for space and thought it added to the historic charm of the place. our room was tastefully appointed clean and quiet. we also appreciated the eco friendly products and green attitude advocated by the hotel. great place great price great location thumbs up. we will be back.',happy
id22310,' i have stayed at the hilton w --th avenue twice in the last - months. each stay is only getting better. the service at this hotel is far and away the best and the nightly rate was a steal for what you get. rooms are terrific and location cant be beat. free breakfast was excellent.',happy
id22311,' once again a choice found on tripadvisor and as usual it lived up to expectations. a warm welcome by the widely praised christopher set the tone for the excellent customer service we received throughout our stay. this was a trip with my daughter to celebrate a --th and --th birthday respectively and we received an upgrade to a corner king room on check in. wow was my daughters reaction on entering the room and viewing the skyline. the pleasant surprise continued when we saw a welcome note and a plate of chocolate goodies! the room is well designed with the most comfortable bed and pillows i have ever encountered in a hotel. an impressive tray of goodies but all for purchase. we also had lunch one day in the garden - fantastic value for money and delicious food. great to have late check out and the location was perfect for us. why not - stars : even if it was free the breakfast and evening food selection lacked imagination and substance. jimmy is is too cool for school and meant we couldnt use the rooftop area without feeling uncomfortable. however if i was to rate the staff we met it would be - star all the way - thanks to you all but especially christopher and krystal :)',happy
id22312,' the red lion is in a great location easy walking distance to all downtown areas. very clean rooms and professional staff.',happy
id22313,' i stayed here the day before and day of my wedding. i live in san diego but we wanted to be downtown closer to the action. this hotel is right on -th avenue in the heart of it all. great location. there was a long line to check in with no special hh line. having diamond status i was upgraded to a loft. it was a huge room. but it was in need of a renovation. the bathrobe layed out on the bed was dirty it had someones hair in it. some of the towels were stained and fraying. that evening around -am when i got ready to sleep i tried to find the switch to lower the shades. since this is a loft the windows went up - stories and the only way to lower top the shades was through a motor. i couldnt find the switch so i called down to the front desk. i was informed that the motor was broken and wouldnt be replaced for another week. so there was no way to lower the shades. why wasnt i informed of this when i checked in. how could they be utilitizing a room that the shades cant close. i asked to be given another room but they told me the hotel was full. i asked what other compensation could they offer. after much discussion the only thing they offered was free parking. when i received my bill at the end of the stay they only compd - night of parking. but that time i was off to my honeymoon and didnt want to fight it. bottom line even with the great location i would not recommend this hotel. it is dirty needs repair and the staff is not responsive to their customer is needs.',not_happy
id22314,' my husband and i stayed at hotel george for a weekend. we checked in late (-:-- am) after a night out with friends and were greeted nicely by the front desk. our room was small but adorable and funky--in a good way! very clean. great location. an easy walk to union station national mall and museums. good choice for a weekend in dc.',happy
id22315,' i stayed here in feburary ----. the staff in reception were so friendly and welcoming. the room was a queen queen configuration and was quite big the bathrrom was a little small but nothing to complain about. the breakfast was tasty and plentiful. unfortunaetly it was grammys weekend so we had people partying in the rooms around us which made it very hard to sleep but i guess otherwise it would have been ok. the location was really good about a ----- minute stroll to rodeo drive. we had the staff organise a driver by the name of vido to take us around to see all the sights and main attractions good price and highly recomended. overall very and would recomend highly.',happy
id22316,' we stayed in the cova hotel in s.f. for three nights during our west coast road trip in june ----. the hotel lies in tenderloin which isn’t the best location in s.f but you can reach almost every s.f. attraction walking. we saw some drug deals on the street and some people looked pretty aggressive. the hotel itself is clean (cleaned every day) rooms are spacious and staff is very friendly. there is free wifi on the hotel. parking is pretty expensive we payed about $--- for -- hours.',not_happy
id22317,' just returned with family..hotel exceeded expectations and reviews. spacious room with king bed and queen sofa bed. awesome location close to square and easy access to bart muni cable cars..we had two rooms with toddler in each room. convenient microwave fridge and plenty of coffee! no internet charge! great buy through expedia! really with decision to stay here with children rather than st.francis ..',happy
id22318,' i just spent - nights at this hotel and was very very pleased with my stay. you could not ask for a more convenient location--both for going and coming by car to the hotel each morning and evening or for its close proximity to a delightful uptown location. after spending each day in a training session for work it was wonderful to be able to leave the car in the parking garage and safely walk around the uptown. the street this hotel is on is lined with a variety of very interesting restaurants (artisanal pizza thai cuban seafood middle eastern american delis wine etc). right across the street each morning we were able to quickly get a fabulous breakfast at the bytes cafe (i believe the students at johnson and wales culinary arts students prepare the food). the beds are very very comfortable and the whole hotel experience is top notch. hotel staff was amazingly polite helpful and friendly. oh you will have to pay $-- night to park in the hotel garage (there are some other parking lots just up the street which are cheaper but not as convenient).',happy
id22319,' we recently stayed at the palomar when i went to the sf gift show at the moscone center. the location is great! the hotel itself was quite good. the rate was a special show rate of $--- per night and it was worth it. there was a problem worth noting however. we checked in late and the desk staff is very casual a tad unprofessional i would say. we had a requested a king bed and that was not available so they said we can give you a king bed in a suite but it will cost $--- more per night. i was pretty tired so i said okay for tonight. the suite was a real suite but really nothing special certainly not worth $--- more. anyway the next day we switched to a standard room with a king bed which was then avaialble. the whole thing was annoying. we had requested the king bed and even confirmed it a few days before. i am to report that when i checked out the woman at the front desk immediately deleted the $--- charge as soon as i explained the story. she was a pleasure to deal with and it left me with a really good feeling about the palomar. other than that the room was very nice. the hotel is very clean and the lobby restaurant breakfast is quite good-not cheap but these sort of places rarely are. but the restaurant is very comfortable and the service is good.the fitness center is merely a treadmill and a stepper or two so dont expect much. all in all a good hotel.',happy
id22320,' do not ever stay at this best western!!! our bathroom was filthy dirty - there was an open bar of used soap in the shower the blow dryer had mutliple black curly hairs all over it and the handle of the blow dryer was greasy with hair products. the bed sheets had - fresh blood stains on them!! on the day of checkout our bathroom ceiling leaked from a flood from the room above us and we had - inches of water on the entire bathroom floor. we immediately called down to the front desk and was told that they would send some one up right away. no one ever came up to our room to clean up the water and we were not offered another room!! the front desk was not accomidating in any way for our inconvenience!! do not stay at this hotel!!!!!',not_happy
id22321,' i was so thrilled with my stay there last weekend i had to make sure i put in a good word for this hotel! we went there expecting less than perfection but i cant make one complaint about it unless you count that the entry into the hotel is a little hard to find with the construction fence at the curb. i had to call the front desk to find the valet parking across the street but once i did it was a piece of cake. everyone there is friendly courteous and helpful. all i can say to those who had negative things to say about the staff is maybe you get what you give. we paid an extremely low price based on a travel ticker special ($--!) and i expected to get not the best room. instead of a king room we had a suite (similar to embassy with a much bigger bathroom) on the -th floor. it was overlooking the construction and the el but the soft whoosh of the el was not in anyway disturbing. everything in the room was clean and fresh and the fridge with bottled water was a nice touch. i thought the mission style was perfect and very relaxing. even though there was a family with small children on our floor we never heard any noise from other rooms. the hotel location is superb ...tons of shopping theaters and restaurants just a short walk away. i had to drive several times and never had a bit of trouble getting my car out when i needed it. i really love this place and i have stayed at several nice michigan avenue hotels in the last few years. if i can get anywhere close to the price i paid (instead of the $--- quoted on most sites that list this hotel) i will pack my bags again! i loved it!',happy
id22322,' we needed a stress break from life and planned a trip to chicago to unwind over labor day. our normal stays have been at the four season ritz carlton and penninsula but this time we decided to try the elysian as it is new and based upon the reviews. the hotel exceeded our expectations by providing prompt efficient service by staff members who while all very young demonstrated on a routine basis that they had been very well trained. our junior suite was exceptional with a cozy sitting room wonderful bedroom dressing area and large bathroom. ammenities included a wet bar with cook top pull out refrigerator and freezer wonderful bathroom products cozy robes full strength wireless signal compliments of the in-room router antenna and a small but adequate balcony with two chairs and a table. two flat screen tv is one in the bathroom mirror and a working fireplace. we both used the exercise facility which inclused pilates equipment and new cardio and weights. the spa was excellents as were the treatments. the only drawbacks were a bit of a lighting issue in the bathroom. the female half of the party commented that it was not make-up friendly. and upon check-out i opted for the email invoice which i never received. we were so relaxed we carried in food one night and enjoyed excellent room service the next. arrival and departure experience was excellent despite the hotel accommodating a large wedding party. while not an inexpensive place to stay it is one of those properties you will remember and which was ultimately worth the price.',happy
id22323,' the hotel was good in this sense. ---- minutes from the hotel it is and embassy so the room is huge the breakfast is great. if you need anything there are a ton of retail outlets and a westfield mall right in the area. my saturday night stay was filled with a ton of kids roaming the hotel and parties in many rooms. sunday after the extreamly large breakfast line started to open up space. by sunday night and monday morning the hotel was back to normal very plesant after sunday morning. my negative comments would come with $- parking and an options for $-.-- or $--.-- wi fi. take the $-.-- either way it is so slow. the resturant is not bad not great but good price and will hit the spot. the room was very confortable> overall it fit my needs very well. i would recomend.',not_happy
id22324,' the clift hotel experience was very special from beginning to end. we arrived in san francisco on typical foggy afternoon after a long drive in very heavy traffic. the clift was the light at the end of the tunnel for us! we stayed in a loft king room that was absolutely enormous and beautifully decorated ... very very cool. the staff especially the concierge desk staff were incredibly helpful and provided fantastic restaurant recommendations for all - of the nights we were there. we only have two small criticisms - -. the fairly steep daily charge to access the wireless internet (the first hotel we came across in california to charge for this) and -. the lack of certain items in the room e.g glassware and minimal toiletries ... these things could be requested and brought to the room. neither of these issues would stop me from staying at the clift in future. the clift is a great hotel in a great location in a fantastic city.',happy
id22325,' very good location in back bay near fenway park museum of fine arts prudential center and old library. very clean and comfortable. would definitely go back.',happy
id22326,' excellent choice for business traveler or tourist. if you have business on capitol hill hotel is especially convenient. subway gets you most places you would want to go.nice contemporary lobby and modern bar-restaurant. rooms small but entirely adequate well appointed wifi and free newspapers in the lobby.',happy
id22327,' the hubby & i went up to nyc for a two-day getaway and spent one wonderful night at the hotel chandler. we were pleasantly surprised to be upgraded to a junior suite which was very spacious and truly complete in terms of amenities and details. the bed is very comfortable. nice pillows and sheets. good lighting and tvs (two in the jr. suite). nice that they provided a sound dock for our ipod. aveda soaps were very good. had to go looking for the hairdryer but i found it in the desk drawer. the front desk staff was very competent and friendly and the bell staff was amenable. will definitely recommend and stay there again.',happy
id22328,' in town for business and baseball game. king room was clean and nice. standard modern room. bed was comfortable. tv modern. great location downtown. decent parking underground. only drawback was a long check in line. not awesome but id recommend it although would probably change it up next time for a change of pace.',happy
id22329,' international guests beware! okay so it has taken a while to write this review but after staying for a really nice - day break on our first visit to the us from australia in june ---- i was absolutely flabbergasted when the hotel had the audacity to charge me for the room again in the novemeber of ----. now it is true that the hotels staff did put us in - rooms. at check in time i did argue that qantas holidays had only given us vouchers for one room but the hotel said no you have two rooms . i argued again that we had only paid for one but were told the booking was made for two rooms so after arguing for a good -- minútes in vain we took the second room with the understanding that this was covered by our booking and pre-paid vouchers. . - months later i spent over two months dealing with my bank here in australia ringing san diego and badgering qantas all to no avail. it cost me in the end around $--- for the room extra and $--- for the calls and loss of my time and patience. in defence of qantas they were exceptional supplying me with dockets booking references and everything they could to ensure that i was getting all the help i could from them. qantas confimed they had only booked one room and had the documentation to back this up. the facts of the matter are the staff in this hotel were incompetent incapable and lied to international guests who had no way to defend themselves at a later date when they were out of the country . instead of checking up with qantas as any good property would do and clearing it up before the customer arrived the room was booked nearly - months in advance) the dana waited - months and then slugged me the bill for almost$--- in a very sneaky and underhand way as if i would not notice this on my credit card.',not_happy
id22330,' we have a son attending depaul and get to visit him a few times a year. this was our first stay at city suites and it is our new favorite. as mentioned in numerous other reviews the employees at the property are the most pleasant and helpful ive encountered. aside from cta being next door there are numerous dining locations like clarkes ann sathers chicago bagel and giordano is close by. our double suite was comfortable for - adults and - child. the small refrigerator--in addition to the mini-bar was a nice surprise. items in the minibar were far more reasonable than ive ever seen. we actually consumed items in it. the only issue we had was that the window a-c unit was a little loud so we relied more heavily on the ceiling fans.',happy
id22331,' the hotel is stately yet a little tired. for the price thy charge one would at least expect tea-coffee making facilities in the room but nothing. on mentioning this at check-out i was informed we should have asked for a coffee machine! how about telling your guests this on check-in? all of the hotels i have stayed in on our us trip offer free wifi. not the taj. it is $-- per night! parking? no sir valet parking is offered for $--. we attended a family wedding on the top floor which was great - the food was excellent and the wedding ran very smoothly. small problem - as soon as anyone turned their back a waiter would whip their drink away! this happened many times to many guests at the wedding couples expense. and the waiters all looked as if they had been told they had to work a -- hour shift after which the world would end the most unfriendly staff we encountered on a - week trip of the us. and the staff just lost the printed sheets to be handed to all guests at the wedding ceremony. great going. these guys need to up their game maybe attend some basic hospitality course.',not_happy
id22332,' stayed in place in november ----. arranged booking with an online service. i was grossly overcharged - by over $--- per night - over what someone who came in off the street paid. this hotel is adequate but you have to watch out they dont dip into your pocket more than is appropriate. they advertise a free breakfast and while my expectations were not high on this point i was disappointed.',not_happy
id22333,' very good deal for a great room. if you need to go to hilliard or dublin the location is perfect. easy to get to and everything you might need is within - minutes. rooms were very clean with new flat screen tvs and blue ray players.',happy
id22334,' the hotel is under new management and despite the incredible renovations going on the rooms were very nice and at a great price. brand new restaurant on site pool & sauna fitness center free wifi - the works. looks like a fantastic place for events as - were held on site during my weekend stay and everyone i saw was loving this new hotel. what was most impressive was the hospitality! staff was incredibly pleasant helpful - even the laundry staff were conversational. ever where i turned they were asking me how my stay was and if there was anything else that i needed. food in restaurant was great as well. if you are visiting indianapolis this is the place to stay...when renovations are fully completed this hotel will be second to none. outstanding value and service!!!',happy
id22335,' my husband and i had the pleasure of staying at the palace hotel in san francisco. the hotel is gorgeous the staff is professional and most pleasant the food is absolutely wonderful and the rooms are spacious with very comfortable beds. the only downside is the cost of parking - it is extremely expensive ($--) and one funny thing happened - when i opened the bag which contained the hair dryer i found a hash pipe and some medical marijuana! the staff apologized; remember it is san francisco!',happy
id22336,' had three to a room requested - beds and got one bed with pullout bed instead- pullout mattress terrible attitude from staff poor requested late checkout got only --minutes more bill was incorrectly calculated - times and then turns out they were billing it to another guests credit card number!!! at over --- dollars a night i expected a lot more',not_happy
id22337,' stayed with wife and two pram dependent kids here for - nights. was given larger room by clerk when he saw we had two young kids helpful staff member went the distance to be of assistance. hotel is --+ years old or something and renovated a little while ago. tidy rooms and cleaning staff very good (even set up fluffy toys we had for kids!). saying that wife saw one mouse but i think this is endemic in ny and as said the hotel is originally very old! ny is very loud but only noise to violate the room is ambulances or police sirens. ideal with rooms only starting from level -- so street noise not an issue. no kettle or microwave for kids milk but most hotels dont. location was fine. able to walk to to times square with double pram easily at all hours (-----mins). however too far for central park. was great when left for long distance train from penn station as this is about -- seconds away and just dragged cases and prams to the station. was also easy walk to javits convention centre (had conference on there) and from here also easy to walk to uss intrepid aircraft carrier and museum on waterfront.',happy
id22338,' stayed w- some friends this past weekend.great location. staff was very friendly and responsive to any requests; our group was a little needy at times and the staff was always able to met our requests. very quiant victorian decor. would stay again anytime.',happy
id22339,' as an innkeeper im very particular about where i stay and notice all the details. and alexis shines all the way around. from the moment you drive up and one of the helpful valets takes care of you to the friendly front-desk staff and the super helpful concierge who can give you all his inside tips on where to dine youll know youre staying at the right place. nicely done!',happy
id22340,' i have stayed at two hiltons. one is at the newark airport...excellent! the other one was hilton garden inn at times square. again excellent. so i thought this one would be just as good. it wasnt. the staff is very friendly. however got to my room and it smelled very smoky. also the pillows were almost unbearable with the smoky smell. i didnt say anything when i got in there because it was so late and i was just exhausted by that point. the bathroom was not as clean as it should have been either. for the price you pay in new york i expected a little better especially since i have had such good experiences at other hilton hotels.',not_happy
id22341,' excellent solid business hotel in downtown dallas. walking distance to many great neighborhoods and very close to the historic district where the jfk museum is found. lots of entertainment in that district too. right across the street is a very high end restaurant called charlie palmer. pricey but well worth it! also within a --- mile walk of the dallas arts district. dallas museum is worth it. great exhibits...nice collection. modern art museum is quite quite cool. the rooms are fine but not really large. kind of reminds you of an old style hotel from pre-war. rooms are in good shape clean and latest amenities. stayed here for a conference.',happy
id22342,' stayed for a business conference - parts of this historic hotel are gorgeous & front desk check-in was very friendly & efficient. my room was quite small & dated & no view -- so disappointing as ive stayed here years ago & recall a much nicer room. while i can handle a small older dated room the walls must be paper thin as i heard every word spoken from the room next door. while an ok choice i wouldnt recommend as there are in my opinion better choices in san francisco.',not_happy
id22343,' this is a very nice facility and we had a very nice room with two double beds overlooking the pool. my husband was there for a conference with the convention center across the street and it is a nice hotel for business travelers. we brought our two young children along however and it was a difficult place to stay with them. for one the windows opened in a peculiar way and we were on the seventh floor overlooking the pool. needless to say if i tried to prop open the windows my two-year old immediately thought it would be fun to drop things from the window into the pool -yikes! the room was very quiet with the exception of the trains running by directly adjacent to the hotel at all times of the night. luckily my kids thought it was fun to watch the trains though if not for that it might have been annoying. the hotel is within walking distance of seaport village which is nice. it also has easy access to many shops and restaurants and several freeways for access to greater san diego. the pool was a bit small but was nice nonetheless. we were at the pool several times and never caught site of another child. we ordered room service multiple times - the food was a bit disappointing for the cost. i would stay there again if i needed to be in the area. not the best place for kids however especially when there are numerous suite-type hotels for reasonable costs that cater to families. we moved to the staybridge suites on our third night and it was so much more comfortable for our family. the hilton is nice though!',happy
id22344,' my wife daughter and i booked - nights here as a jet lag recovery stop after -- hours of travelling from australia before onwards travel to the rocky mountains. by chance we lucked the memorial day long weekend which had a lot of street activity - excellent art shows street theatres concerts etc all near the --th street mall. i have stayed at hyatt properties many times and know what to expect. the hotel had all the expected amenities although the rooms and furnishings are showing some signs of wear and tear. this was not really an issue except for the ultra-fussy traveller. the beds were extremely comfortable shower excellent with constant water flow and temperature (my personal area of pickiness). the location was very convenient to the centre of town and mall with many good places to eat within walking distance. we did not eat at the hotel at all so cannot comment on the restauarants. a good hotel becomes a superb hotel due to its staff - here the grand hyatt denver downtown is an absolute winner in my experience. from check-in to check-out we were made to feel like honoured and very welcome guests. we were given terrific help with restaurant and tourist suggestions and greeted warmly every time we entered or left the hotel. sharon (concierge) and maxx (doorman) were particularly helpful. internet access costs about us $-- per day from memory (should be free in my opinion) and we did not park a car there so cannot comment on costs local recommendations: restaurants: marlowes (noisy but good food and atmosphere) buckhorn exchange (taxi trip exotic meats for non-us travellers great atmosphere) tourism: denver museum of nature and science denver zoo shopping: --th street mall we were genuinely sorry we did not have more time in denver and that we had to check out of the hotel after only - days. we could have spent a week more here....',happy
id22345,' my wife had a conference at the hilton. my - month old son and i decided to tag along. we were pleasantly surprised. the hotel has several restaurants within walking distance such as lava billy is seafood cheddars and many other restaurants. there is an outlet mall -- min. drive away located off of i-- at exit #-- concord mills mall . the mall is on your left. it is indoors and has --- is of stores. there is a big bass pro shop connected to the mall. the hotel is very clean. the rooms are big. they do not have refrigerators in the rooms. the staff are very polite. you can take walks around the lake that is behind the hotel. they even have a big outdoor play area for children. the hotel is about -- min. from the airport.',happy
id22346,' as a group of - ladies who regularly visit ny for december shopping we were looking for a - bedroom apartment that could accomodate us without having to separate all the time into pairs. we have tried several options in the past but none has offered the perfect solution provided here. a large king in one bedroom and two queens in the other plus a pull down in the sizable lounge was ideal. kitchen with large fridge freezer definitely a bonus and the sheer space given the shopping bags was great. bathrooms large clean and pleasant. the overall hotel and room feels well turned out. i was worried that the location in midtown was neither close to the uptown shopping or to our preferred eating and drinking locations downtown i neednt have worried - we found a new area for exploring and the whole area around macy is within -- mins walk is complete with all the usual shops you would expect to find. taxi is were a few dollars wherever we wanted to go. the hotel restaurant was fine for breakfast but we went elsewhere for dinner. on the first night the staff recommended italian just around the corner was very good. staff were very helpful and apparently the spa-gym area was small but adequete our only critisism was the combination of bellman duties and door duties which meant one person running about trying to deliver bags and catch taxis - they needed to put an extra person on for this. we will definitely visit again.',happy
id22347,' when i first walked into the cadillac hotel i must say i was questioning wether or not it was a good choice. when you first walk in it looks more like a hostel than a hotel. but once i got up to my room i was pleasantly surprised. i had a corner room and the views were excellent. the room was very clean and the bathroom looked as though it had never been used. the staff was very helpful with my luggage and answered any questions i had about the area. there is a small market across the street and a nice restaurant-cafe that both came in very handy. the location was very good. you could walk to the santa monica pier and main street. i saw a comment about bums be advised that venice beach has many homeless people and is full of all kinds of characters. if you are uncomfortable with that then you should find a different area to stay in not a hotel.',happy
id22348,' excellent rooms very comfortable cozy and very clean just a little detail i do not know if only in my room there was no trash basket that would be my only other question at the visit again soon and thank you very much',happy
id22349,' this a great hotel. i was skeptical considering it is an airport hotel -- but i was pleasantly surprised. as a marriott elite member i was treated very well. my entire short experience from check-in to assistance to a nice room to the gift shop -- went far beyond what i expected. breakfast was quite crowded -- but the service still was personal and attentive.',happy
id22350,' i have stayed at the hilton garden inn phoenix airport north a total of six times within a year. i originally found this jewel of a hotel when i was searching online for an establishment close to the phoenix skyharbor international airport. when checking prices of rooms under reservations online i clicked a link that said view packages and promotions for this room. that is when i discovered park sleep and fly. my choice included king size bed breakfast for up to two guests daily parking and shuttle service to and from airport. from the moment i checked in last year to the moment i checked out this year it is like home sweet home. mr. michael leaverton is the general manager and he has rolled out the red carpet for me each and every time. i have had to request leaving my car for a longer period of time than a normal reservation includes and without hesitation he says i am welcome to. he responds to each and every email i send in a timely fashion. his staff especially lura and richard (front desk) and ahmad (shuttle driver) will always hold a special place in my heart for their exceptional customer service qualities. also enrique makes the best french toast in the restaurant and has the brightest smile! although i havent met the personnel who maintain the cleanliness of the rooms each and every time my room has been impeccably clean. the bed has been fabulous to sleep in and for those times that i have arrived after restaurant hours the lobby pantry has frozen entrees that sufficiently satisfied me after cooking them in my hotel microwave. the room also has a refrigerator. for the times that ive been able to eat dinner in the restaurant i would recommend the filet mignon (it melted in my mouth this last visit) or any of the sandwiches or other entrees offered. the prices are reasonable the taste delectable! the shuttle service leaves for the airport every half hour (airport is maybe - minutes away) and when returning there is a courtesy phone to dial and the driver doesnt keep you waiting long. this will always be my choice of hotel establishment in phoenix and without hesitation i highly recommend it to you! thank you hilton garden inn phoenix airport north!!!!!',happy
id22351,' we were staying on the -th floor only to be rudely awaken by a jackhammer or some other kind of tool in the room directly above ours at an ungodly hour. the staff were incredibly rude & unapologetic for the construction going on right above us. they did move us after we persistently asked them again and agin to move us to a lower level. i mean why would they even keep that floor open to guests who are paying good money?? ill tell you-they are greedy and want the business. the staff at the front desk were also incredibly rude and had so much attitude i couldnt even believe these people were hired to deal with customers. never ever again will i say at such a place where you are treated like garbage!!! i hope no one else has to experience this.',not_happy
id22352,' i would clearly recommend it. its no frills clean right next to china town and olivera street (mexican food and some historical stuff) across from the train station and the california endowment. i have stayed here twice for business (free wireless and breakfast included). i had a deluxe suite for --- per night it was large had kitchen nice bathroom. cant complain. no room service. health club or exercise room is very limited i could easily stay in big fancy hotel in downtown hotel and have stayed at the biltmore and grand whilshire (i am not paying for the room) but i prefer this place. downtown is so boring at night. this is a real good deal. in my terms i would rate it just fine .',not_happy
id22353,' i travel for a living and i try not to be to picky. however the next time i need to book a hotel in san this will not be a top choice. the property needs a little more tlc before i will even consider another stay. the rooms are small and the furniture needs to fit the modern hip atmosphere they are trying to promote the giant people on the wall mural dont fit the rent a room decor . some cheap hip looking ikea furniture would make a big improvement. the curtain was drab! why not put a funky fun print on it to jazz things up? when i walked into my room none of the lights were plugged in which i found weird and a safety concern. the beds were comfortable the paint on the walls looked fresh but there was a big wad of hair on the edge of the bathtub! i was so disgusted that i immediately threw it away and i wish i had taken a photo. the shower head was was horrible! weak pressure and it kind of dribbled out. the ceiling in the bathroom looked crummy as well old and not well taken care of. couldnt the owners spent a little more money on better fixtures? we ran out of toilet paper and the maid never gave us a new role and there were no spares to be found so we used kleenex. the bathroom amenities were incredibly small which is no big deal but it came across as cheap. i have seen better in budget motels! each room has it is own air conditioning unit which looked a bit dated and noisy. the ac units goes between the wall in the room and sticks out into the walkway. this makes it a bit challenging to navigate if there are people mingling out in the walkway which there was when we checked in. there is an open patio when you get off the elevator with some bamboo planters and outdoor furniture that looked lost. this would be a great place to fix up with some nice furniture more plants and a bar to offer happy hour for the guest. i really wanted to like this hotel because i love the area and the location is so convenient but i feel like this hotel really does not care about giving good value or customer service. i do have to say the valet guys were very nice. i know you can charge any price because of the location but do you really think most travelers are going to stand for this in the long run. the front desk looks hip when you check in but guest beware because this place is not as advertised. this hotel is not living up to it is potential in my opinion.',not_happy
id22354,' i stumbled on this hotel when looking for a place to stay that was centrally located in dallas. we were only there for - days and had no car so needed something that was in walking distance - public transport to the local amenities. first impressions were excellent and we werent let down. the staff were throughout our staff very very efficient polite and knowledgeable. nothing was too much trouble. the rooms were of good size clean and comfortable. im not sure the decor (it has been recently refurbished) is traditional european but that is a very minor point. we were moved to another room after the first night as there was no room safe - these are only in the business rooms higher up although i believe they have safe deposit boxes in reception. i didnt use either but there is a gym and a pool (the latter which really should have had a clean but we were out of season i guess). the restaurant was excellent and surprisingly empty. service impecible and food plentiful of high quality and tasty. good value too. the bar is very trendy and popular with non-residents. a major worldwide music star was having a party on the night we left so the lobby was buzzing with his people: a great end to our stay. the location is perfect for the jfk museum etc which is literally a few minutes outside of the front door. highly recommended.',happy
id22355,' the w spends more time thinking about cutesy ways to incorporate w is into the things at the hotel instead of a few other letters. as the #-- of --- hotels there is obviously need for a great deal of improvement and my recent - day stay there is a good indicator that this turnaround should not be expected anytime soon. it is entirely possible probable (and rightfully should) drop into the triple digits among preferred hotels in the chicago area. dining at wave is uninspired pedestrian and perhaps capable of enticing the palate of someone that has eaten at a mediocre hors douveres buffet. over-priced over-hyped grazing . the noise off lakeshore drive can be abated by cranking up the noisy air-conditioning units in the rooms. the w has a whatever-whenever policy that is meaningless: i only requested two things while staying here... -. larger slippers for use with the robe. the ones in the room were obviously not designed for a size -- male. never delivered never explained so i kept my socks on while walking around in the room. -. expecting an important fax i called the o and asked to have it dispatched to my room immediately upon receipt. -- minutes later i called again and was told it hadnt arrived. -- minutes later i called again was told it would be checked into and a reply would be forthcoming. ten minutes later i got dressed went down to the front desk inquired about the fax and magically it had just arrived. absolute lies. the time stamp on the top of the fax showed it was received by the hotels machine an hour and -- minutes earlier and - minutes after my first call. two items two failures...adios dont waste your time at this place....move further up the list. im starwood platinum and wont stay here again nor will i stay at any w hotel in the future based on this experience.',not_happy
id22356,' this was a good stay.checking in and out was a breeze. the room was spacious for nyc standards. very easy to get around by train or taxi. great view of ground zero and wtc memorial if you are on one of the high floors. we were worried that with all the construction we were not going to get any sleep but the room was very quiet. room service was ok but too pricey for what it was. also do not get anything from mini bar even a small bottle of water is $-. overall it is a good alternative.',happy
id22357,' i loved staying in this hotel simple without a grandeous lobby yet with all the amenities youll need. free coffee-tea-water in lobby restaurant in the building closet for extra linens and coffee bags and fresh filtered water you fill bottles yourself. very clean. greeted every time you walk in the building close to shopping subway right on corner safe location. we upgraded to a suite which was excellent: too rooms microwave dishes refrigerator two desks free internet that came in fast and easy to load big spaces. bathroom very small just for one at a time but just fine. room service people very friendly and accommodating. even borrowed a pair of scissors from front desk; no problem.',happy
id22358,' hotel is in a good location on chestnut st walkable to train station rittenhouse square & liberty bell site. very clean and well maintained. price is good for the area. nice touch was free water with lemons in the lobby as the weather was very hot also pure water available on each floor. there were some negatives. the room is very small forget putting children in the room with you. shower water pressure wasnt good not a standard shower head. outside noise was a problem. bars must close @ -am as from -:----:-- on the weekend we were woken up with screaming and yelling. there is not an inexpensive restaurant in the hotel. davio is looks very nice but is not a budget restaurant. around the corner is a dunkin donuts and a place the doorman recommended called marathon. we couldnt check it out because it didnt open until -am on the wkds.',happy
id22359,' we really enjoyed our stay. we would stay there again.',happy
id22360,' i would just like to say that the watertown in seattle is a great find and cant wait to return -st: breakfast is wonderful and complimentary not just the regular bagel and coffee they have eggs great selection of juices and bacon plus a lot more -nd the room big clean modern with some nice views plus some extra features like there cart services -rd the price and the customer service in my opinion cannot be beat the beautiful ladies there were fast courteous and seemed to really care that you are there try finding that a holiday inn or red roof inn -th the shuttle is a wonderful service free but you should tip the guy takes you write to the space nettle and a couple of blokes from pikes place what more do you want',happy
id22361,' stayed for several nights. first impression was the worn out dirty carpet in the reception hall before queuing up at the checkin desk. staff was polite and friendly. the double room on the -- floor was clean but showed wear and tear. bedsheets were worn out as were the bed and mattresses. bathroom was clean offered bathtub with shower curtain toilet and wash basin. small and low lighted. breakfast buffet was moderate but prices were extraordinary. had breakfast only once then went out in the mornings. the english pub in the basement offers true cultural experience getting greeted by the smell of bleach trying to cover the old carpet smell which gets stronger and morphs into a fungus like smell which tells you that you must stand right in front of the bar. beer offered was a true disappointment as well. just like an old smelly pup in the uk before the government would close it. rate was extortionate for what was offered. would not come again either for business or leisure.',not_happy
id22362,' it was terrible being there. i never had imagined that i can be there. after spending a lot on this trip i am so ashamed that i chose poorly.',not_happy
id22363,' surprisingly cheap considering it is location (a stone throw from beverly hills-hollywood boulevard). however the condition of the room and the rest of the hotel left a lot to be desired. i stayed in one of their larger rooms as i had my wife and kids with me. the door of the fridge wouldnt close i had to ask for the tv to be changed as the images were green and white!! there were no coffee or tea making facilities although one was provided the day after we arrived as we said we must at least be able to make tea-coffee in our room! i booked and payed for hotel accommodation in the uk before flying to la. hotel had been advertised as serving breakfast and that this was included in the price. a big lie! no food served in the hotel at all. this was a bit hard to handle as the first things the kids normally ask for when they wake up is can i have some breakfast please. as a result of this we had to leave the hotel earlier than we normally would have done if breakfast was served as had been advertised. i most certainly do not like being rushed when on vacation! owners who were of asian origin (indians) were very nice and helpful. they apologised for the mis-information and did their best to make our stay as comfortable as possible. we stayed for a week. if you are travelling on a budget and want to stay in a place as close to the stars as possible without having to pay a star price this may be the place for you. however i do not think i would recommend it to anyone or stay there again myself.',not_happy
id22364,' we stayed at the hilton club new york located at the top of the hilton on avenue of the americas. we checked in sep.- for - night in room ---- in a studio suite. the rooms were nice and large and comfortable. we had a very clean room with a small kitchenette in the room comfy hilton serenity beds and a very nice bathroom. we are a hilton hhonors gold vip so we should have gotten free breakfast but at this hotel it is complementary so it is avalable to everyone. this is a timeshare hotel by hilton grand vacations club but you cane book a normal room on hilton.com. we payed $--- for our one night here but the location is great and the free breakfast is a plus as well. we didnt bring a car but overheard other guests complaining about paying $-- and night for parking! overall when we return to new york soon we will probably stay here again.',happy
id22365,' after reading reviews i was worried that i had made a reservation at this hotel but we were pleasantly surprised. the staff was friendly and helpful and the hotel was clean and beautifully historic. it is located very conviently in the heart of downtown san antonio. we ended up having to stay in a handicap accessible room which was actually nice because the room was bigger and we had an amazing window area that was larger than the standard room. the only negative thing that i have to say about this room is that it was facing the street and our room was directly above the entrance to the hotel bar. it was extremely noisy all night. otherwise great stay!',happy
id22366,' comfortable airy rooms; large bathrooms;good amenities;pleasant staff; to stay again. noisy airconditioning room could do with lounge chair and table to have inroom dining (adequate room) - hotel unable to supply',happy
id22367,' the hotel is fine and on the riverwalk but everything is extra!! there is no such thing as included internet or parking. we stayed - nights and it cost $--- just for parking and the parking garage was - blocks from the hotel!!! internet access is $-- dollars a day! that may not sound like much but if you go down to any other hotel along the river it is free!!! you would think that a --- dollar a night hotel could include a buffet or even coffee past -am. again keep looking for a better place to stay!!! do not stay here!',not_happy
id22368,' we spent a - day weekend in one of the suites in the san fernando tower area of the hotel. the room was just massive...giant living room with large sofa leather ottoman and lounge chair end tables hugh desk kitchenette with full size dining table microwave fridge- large flat screen tv is and more massive storage. you can get lost in the oversized bedroom again with more storage than the average apt. the bathroom has a - person whirlpool tub. rooms are certainly bigger and better in this texas hotel! great ac. the hotel has free wireless internet throughout. the breakfasts are good. the cocktail hour is enjoyable. the free soft drink machine coffee and popcorn during the day is quite nice. the staff at the hotel are like something out of disneyworld. they are sooo friendly and accommodating. the rooftop pool area is just gorgeous with lovely views of the city. the water is chilled so that even in --- degree temps the water is cool. there are - hot tubs up there and people use them...although i dont know how they stand the heat! the indoor pool has floor to ceiling windows overlooking the city and another whirlpool. very attractive. the gym is well equipped. you can print off your boarding passes in the free office center in the lobby. there are far too many positives to this establishment to mention. we would definitely stay here again!',happy
id22369,' i expected more from the fairmont. the lobby was beautiful. my room was okay in size but smelled strongly of age and smoke (and the hotel is all non-smoking!). the shower head was mounted very low and the light did not work in my shower so it was very dark. the staff was all over the board - some very nice some very snooty and rude. i had a very overpriced and small drink at the lobby bar. i am glad i was at the hotel for a corporate event because i would have been disappointed if i had spent my own money to stay here. dallas has better luxury hotels than this.',not_happy
id22370,' had a quick in-and-out in the city and loved this location. the parking was a bit expensive but then again what parking isnt in the city? there was a mix-up with a friend is reservation and jean up front took care of it no prob. in the morning the next attendant was kind and gave us brekkie recommendations. room was great!',happy
id22371,' i travel to austin on a regular basis and this hotel staff is so welcoming and accommodating. the view of town lake from the tower is awesome and access to walking trails downtown venues the accommodating staff the bar food is good - bartender remembers clients - nice touch and the reception desk whether you call or come by in person are great. the hotel was built awhile ago you could pay way more for another hotel that has been updated to all the touches that some people think necessary but if you want real people who care about your stay this location is for you. i go out of my way to make sure i stay at austin town lake.',happy
id22372,' i had read the reviews before i went( from horrible to pretty good) so i had mixed expectations but went anyways because it was a great price. the front desk was great- very helpful and very friendly. i say this because i had an issue with my credit card but they handled it very well. i had a corner room and it was a decent size. i was expecting something i could barely turn around in but that was not the case at all. the rooms were very clean! i made an immediate inspection of everything- yes including bed bugs (eeew!) but i found nothing. the bathrooms were spotless (i travelled with flip flops to wear in the shower just in case it was not up to my standards but i never had to use them once). everyday housekeeping came and they did a great job. now yes the hotel looks outdated pretty much everywhere. they were doing some rennovations though. no there are not the most modern things at every corner. but if youre looking for a great location clean friendly comfortable hotel and a great price- i highly recommend this hotel. i was there for - days and never had an issue. i did not use their internet and i did not make any calls so i cannot say anything about that. note: there was not an alarm clock in room. i ended up using my cell phone the whole time but it was fine. also there are not many drawers ( i had one unit with - small drawers) but there is a closet with hangers. there was also a nice sized desk that i used to put my stuff on.',happy
id22373,' the title may be harsh but: no restaurant no bar no pool no breakfast opportunity no parking facility no thermostat no room service... the street noise seemed as loud as if the windows were open. poorly thought out window purchase for noise abatement. the rooms are nicely sized (suite) and furnished. an arm chair in the living room was badly stained with salt (i hope!) and should be changed out and cleaned. there is no way that housekeeping can miss the nasty condition. when checking out i called for my car to be brought over from the westin parking ramp but when i got to the lobby i learned that they hadnt bothered to get it. we waited outside on the sidewalk for the car to be brought over since the lobby is tiny. the wide angle lens used for taking the photos makes it look large. it is conveniently located to the lake shore and michigan avenue and priced about right for what you get.',not_happy
id22374,' our initial welcome to the hotel was no record of our request for an early check in.we had theater tickets and wanted to freshen up. we waited til -:--pm still no room we were finally called at -:-- half am hour after check in time and too ate to do us any good. the next day we contacted the front desk and our complaint was then handled by steven. he went out of his way to address the problem thou the damage was done. he did give us the feeling that he cared that we were un. you can only make a first impression once but the last impression we had was of a manager trying to deal with a problem. we will definitely plan to stay at your hotel another time thank you',happy
id22375,' i stayed at the latham hotel over the weekend and found it to be quiet charming!! it is obviously under construction but were well aware of what to expect. cannot wait until there is food-amenties but for the price the staff was amazing the room was clean and anything you can think to do is right out the front door! joe the concierge was incredibly helpful...he suggested great restaurants and tips for the weekend. megan and matt assited us with checking in and even though we arrived early they accomodated us with another room and were friendly and helpful! i cannot wait for the finished product....and as i left someone told me thank you for staying at the latham ! and to them i say...you are welcome!',happy
id22376,' we spent - night in a club room at the new ritz carlton boston common. the doorman and front desk staff were very friendly and they made efforts to find me an upgraded room for booking via amex. however no explanation of the club lounge or amex package benefits were given. the club lounge was one floor away and required a card to enter. the lounge was poorly stocked and staff fairly inept. we had difficultly communicating in english terms like grapefruit tomato and onion. food selections were a small step better than some airline club rooms and a proper cocktail could not be made as the staff were inept and could not make drinks like a vodka cranberry in boston! this is the worst club lounge of any ritz carlton i have visited. our suite was large and comfortable featuring a bang olufsen sound system - bathrooms and one large bathroom with a deep soaking tub. the ac system is a loud and hummed all night. the service we got was spotty at best. the maid removed towels at night but failed to replenish them. the internet connection in my room was broken and nobody bothered to fix it. the bell desk did not answer the phone. in the club lounge the staff were inattentive and lacked professionalism. the one positive note i have was they gave us a good north end restaurant referral. i mentioned my issues to management which promised me a special stay if i return. i may try the hotel again but do not waste money on the club floor. the value you receive for money is poor here overall. our rate was $--- for the above service. the lobby is small. the restaurant jerne is small and loud. a pay per view movie is $--.-- wow! room service and mini bar prices are very high. however the rooms are still probably the best in boston but i find the copley marriott or westin better value if their rate is under $---. the area around the ritz is also a bit scary.',not_happy
id22377,' the hotel had nice grounds and some nice art. what i had a problem with was the rooms had thin walls. i was given a room with connecting doors when i went down and asked for an alternate room without connecting doors i was told that -- percent of the hotel had connecting doors. well i think that only added to the noise problem. our neighbor is phone rang and we could here his conversation and the toilets flushing. i would not recommend this if you want a good nights sleep.',not_happy
id22378,' i stayed at tremont back in ---- but i still remember what a great time i had! the staff was always there to help you and they were all so nice!!! id definitely go back!',happy
id22379,' busy area as you are next to tufts medical centre but should not deter you from considering this as an option. easy walking distance to boston common restaurants on stuart street chinatown etc. suggestion to request a high floor away from washington street. opted for valet parking as we arrived late and with toddler in tow. additional parking at lower cost next door across the street….options available. friendly staff. rustic kitchen provided a good option for dinner on stuart street at the suggestion of cousins we met. http:--www.rustickitchen.biz-locations-index.cfm as an aside an option for breakfast is to walk about ten minutes to the south street diner on kneeland street. we were just taking up a staff member’s recommendation little did we know this is well visited. http:--southstreetdiner.com-index.php',happy
id22380,' i have mixed feelings about the hotel carlton. starting with the good: the location is great – a bit removed from the congestion of the union square area and within walking distance of a lot of the sights and neighborhoods. ok it’s not the most charming part of san francisco but sutter street has an interesting non-touristy vibe. there was a free bottle of wine in my room – i’m not sure what i did to warrant it – but it really came in handy as i was running late and scrambling for a host is gift to take to the house of a friend. i love the free wi-fi and i got a pretty good rate especially in comparison to its competition. the staff members i encountered were pleasant and accommodating. once i passed through the nice lobby i found the hotel to be a bit beat up and very very dowdy. especially in my room… the furnishings and colors made me feel like i was in a spinster’s apartment. it was vintage but not in a good way e.g. green vertical blinds from another era lamps that were meant to be retro but just felt old. it even had a peculiar stuffy smell like a place that had been closed up for awhile. i will give them credit for having an ihome docking station and an in-room safe albeit one that was coming apart from the wall. i read that the hotel was built in ---- and it sure does feel solid i.e. they don’t build them like they used to. still i was very aware of (normal not over-the-top) noise from the room next door in the hallway and the elevator. for such an incredibly popular city san francisco’s hotel market is odd. during my online research i had a hard time finding a sleek cool and trendy hotel… and the few i did locate had break-the-bank rates that were not worth it to me. lots of places there are like the carlton: old hotels that are very difficult to bring into this decade. i think joie de vivre is trying to make this place boutique-y and i read that they are in the process of updating the rooms. it didn’t hit the mark for me though and i wouldn’t stay there again.',not_happy
id22381,' i regularly stay at hi express when i travel and most of them are similar to each other varying a little in style and offerings. this time however we were really surprised and delighted. it is fairly new and the owners have taken full advantage of that. the decor throughout the hotel was exceptional with colors designs and art work far above that of any other. the room was fully equipped and spacious - it had ample room for the twin king sized beds! and they were available at the regular rate. the staff was pleasant and accommodating and even had a cold drink ready for us when we checked in. we will go out of our way to stay at this hotel in the future.',happy
id22382,' i spent - nights at the kimberly. it was my first time. not bad at all. very conveniently located. staff in general helpful and cordial. perhaps upstairs at the restaurant when having breakfast they were more indulged in talking to some workers that were doing refurbushinh and sound equipment instalation than tending to me and another guest. breakfast is really lousy. a small road hotel does better ! i had a great room. very confortable. very well appointed. well serviced and a great great shower. the decor is not my favorite but then again there are people that enjoy it. it old french style. well done but not my favorite. i loved the location of this hotel. close to major sites and subway. close to great restaurants and shops.',happy
id22383,' my daughter was graduating from columbia u. so we made a vacay of it. the hotel service staff was very very good. the room was a lil over crowed with furniture to me. we stayed on the -- floor so the view was of all the office bldgs on -th ave. lol the furniture was a lil dated as well the dresser was missing a handle. the location was awesome jus a few steps to the subway. a few blocks to eat really good thai food. overall it was a good stay',happy
id22384,' my child was in chop for - weeks.i spent my first two weeks at the sheraton and penn tower.both were very disappointing to say the least. the penn tower was awful.the staff was rude...snide and non accomodating.the whole place was weird i felt like i was in the twilight zone.it is old and stinky!! my child was dying in the children is hosp. and these people treated me so bad....overpriced and disgusting! no way would i stay there again. there should be a law againest this type of place...highway robbery!!!!! there is no wi fi and no amenities no room service or anything! i need towels and i had to wake up the sleeping clerk to get me some haha!!! i had no choice but to stay there.',not_happy
id22385,' this was our first time staying at this hotel we enjoyed the stay we will stay here again from the front desk to the end of our stay everyone was so nice and friendly bed was comfortable rooms were so clean will recomend others to this hotel...',happy
id22386,' the pioneer square hotel is a great place to stay while in seattle. it is close to the waterfront safeco field quest field public transit and downtown. the staff is very professional and friendy the rooms are very comfortable and clean and the breakfast is great too. i have stayed at the pioneer square hotel many times for the last twelve years and still enjoy every visit.',happy
id22387,' this hotel was amazing! try to find good rates. we got a room for three nights around -th of july for $----night. the valet is $---night and not mandatory but definitely was an advantage and you would still have to park in a parking garage and pay for it. the shampoo-conditioner-lotion smelled like mint. i loved the products. our room was always clean when we returned from the day. i will definitely stay in another westin next time i travel.',happy
id22388,' the employees were very accommodating and friendly',happy
id22389,' i stayed at this location with my wife and three kids. location was awesome! we were in walking distance of riverwalk and the rainforest café was a block down. the hotel was super clean and staff was amazing! someone was always asking us about our stay and if we needed anything. overall - excellent location award winning customer service and clean-fresh feel to the hotel. i was told by front desk that they just had their two year anniversary.',happy
id22390,' stayed here during the very busy holiday season so paid a lot. as others have said the queen room is small and dark but decorated in high style. i really would have liked a comfortable chair to sit in even though we only were there at night. we asked for a quiet room so got the back looking onto a light well. it was indeed quiet. bed was very comfortable. the location is fantastic - great walking in all directions. in future i probably would stay elsewhere unless they were offering a very good rate here.',happy
id22391,' i have stayed at the zaza hotel in houston twice and enjoyed the rooms and service very much. views from the private balcony of one room overlooked the beautiful pool and the other from the west indies suite overlooks the fine arts museum across the street. the monarch restaurant has a great feel of outdoors inside with relaxing colors and casual atmosphere. my meal consisted of yellowtail crudo foie gras and ginger tenderloin which were all prepared perfectly. my server. loftin was there every step of the meal and very attentive to all needs. alex was my sommelier and took care of wine pairings matching each course. thank you to entire staff at zaza!',happy
id22392,' i was expecting this place to have just an ordinary room but when i walked in and saw the huge living room along with the full size stove and refrigerator i knew this was a great deal. the best part is the price. its hard in my profession to find a descent room for the price limit that my company gives me. i am sure glad i found this place.',happy
id22393,' we needed a quick get away with no stress and of course la cantera delivered as always. i love this beauty of the hotel and the grounds and hubby loves the golf courses. the staff is great and very few hotels compare i’ve been to plenty but always come back. thank you dena for the non hassle check in we loved the room. it makes such a difference when the staff is so friendly and accommodating. they have made us your number one fan. thank you to vicki kiang for the great service from the gantry. poolside food and drinks are the best. no need to get dressed and go out. just sit and relax and vicki has it all under control. no stress here. and huge thanks to victor hernandez for welcoming us back with that great smile open arms and making sure we are always stress free. great service and great staff = a relaxing weekend.',happy
id22394,' i was very unimpressed with this property. room was not particularly clean. if the other guests were representative of the typical customers then it is not a good place if you actually want to sleep at night as the halls were noisy until at least -am. the pool was completely full of kids and i actually saw some local kids sneak through the fence and into the pool. the location was not good. by the time we got to breakfast in the morning which was only -:-- half of the food was gone and it was not being replenished. i would not stay at this location again.',not_happy
id22395,' from the moment we arrived everyone was extremely helpful. would highly recommend the hotel and will definitely stay there any time i come to boston',happy
id22396,' we stayed here in august as part of our west coast usa tour for - nights.while i would reflect the fact that the hotel is in downtown san francisco and therefore there are a lot of homeless people in the area we never felt threatened or intimidated by this. the room was comfortable and the staff at the front desk were extremely helpful. our room fronted the main street on the -nd floor and it was noisy at night (hence the earplugs provided by the hotel) with screaming and shouting individuals in the street late at night. the other disappointment was the lack of free wi-fi in the room surely this should be included this day and age? i did however find a free wi-fi spot from the washington post so all was not lost.',not_happy
id22397,' my girl and i went away for the weekend and headed down south from la to sunny san diego. we decided to stay the hard rock hotel located in downtown sd which was in the heart of the gaslamp district. the hotel room rate was fair. the customer service upon checking in was friendly and fast. the staff in general throughout the hotel was very friendly. our room was immaculate. the food downstairs at the bar and when we ordered room service was delicious! the pool party on the -th floor was fun! our overall experience at the hard rock hotel was excellent! definitely coming back!',happy
id22398,' this hotel is presently under renovation. as a result we were unable to use the room during the day due to incessant hammering. we also had problems getting hot water during the three days we stayed at the hotel. once these renovations are complete the hotel should be a good place from which to explore boston. the location is good. most sights are within easy walking distance. there is an mta station a - minute walk away. the hotel can even be reached by public transport from logan airport. just take the siver line (bus) at the airport (just follow the signs) to south station and transfer to the mta red line out bound (just follow the signs) to charles mgh. both are free.',not_happy
id22399,' we stayed here for - nights and whilst i agree that it is not a luxurious beverly hills hotel it is definitely clean and value for money in comparison to other hotels in the area! we have stayed at the beverly hilton in the past which is more luxurious but would definitely return here for value for money in the area! rooms were clean and comfortable and we found the location fine for gettin around town.',happy
id22400,' i stayed here one night and it was really nice. rooms were clean and the bed was super. location is great just by the china town gates. the negatives; bad sound proofing between rooms (we could here neighbors “talking”) no view (from our room at least) gym was closet size and - different walking machines. but overall a nice stay at a great location.',happy
id22401,' did one night at the palmer house using priceline - just to take my son to chicago for a day - i have stayed there many times both for business and pleasure. i have always enjoyed my stays at the palmer house - each room is different - this one had two queens and an updated (but tiny) bathroom. valet parking went off without a hitch the bell staff were all super nice and we got room service as well (most expensive lunch ever - but all part of the experience)',happy
id22402,' i planned to stay with my boyfriend on this nightmare hotel (that i thought it was really nice with the pictures that they have in the internet) but let me tell you this this hotel is very bad its awful there is no room service inside the room is very old it scares you right away you walk in and the bathroom is small and dirty to use the toilet you had to go up a big stair that made you feel like if you were in the air the towels had a lot of stains the cabinets are falling apart the refrigerator very dirty and old the room had a very bad smell the elevator oh my god the elevator is very but very old it scares you even if you just see it i wanted my money back i wanted to leave right away but the lady in the office said that they already charge my credit card cause i made reservation on-line for saturday night to monday morning and that she had to talk to her manager. my boyfriend and me talked about it and there was no way we were going to find another hotel because of the holiday (memorial day) and it was saturday night. there was no other way out so we had to stay. this might be a big warning for you that my boyfriend and i may give you. we recommend you not to stay in this horrible hotel you will regret it we did since we saw the hotel!',not_happy
id22403,' i stayed at the gem for a week in december ----. the hotel itself has a great location and the staff was excellent. much better service then ive had at more expensive places in nyc. the rooms were small and for me on business the biggest problem was the noise. being right on -th ave means that early in the morning traffic starts and doesnt stop until late at night. the windows in the hotel havent been changed since the --s it seems so they let a lot of sound through. also the heater in the room made so much noise that i had to turn it off at night otherwise every time it started it would wake me. thankfully for december it was quite warm. the size of the room didnt bother me like it seems to have bothered others. you cant expect much more in manhattan. would have given the hotel a -star had it not been for the noise which a window replacement and quieter heater could help.',happy
id22404,' you couldnt ask for a better placed hotel. just a step away from everything. the lobby looks just like a film set. ok so the rest is tired but so are many hotels. they did say they were in the middle of redocoration but we were on the -th floor and our friends on the --th and neither of these had been done. the beds were comfy clean linen every day room enough for the little time we spent there. we were out by nine in the morning and not back till much the same in the evening so who cares we couldnt run around the room . all the staff we dealt with were very helpful. we we would go back there any time.',happy
id22405,' really enjoyed our stay there. nice place great location. we walked almost to every place we could and when not possible they have great transit. the staff is very pleasant & helpful. though they offer a continental breakfast its not your usual type they have fruits yogurt bagels cereals... all youre missing are the eggs which i didnt mind. but if youre the egg type then good luck for breakfast; some places advertised it but dont open until --am. go figure. you can easily get there from ohare by train ($-.---person) vs. $--+ by cab. you only have a couple of blocks to walk from station to hotel.',happy
id22406,' this was our best accommodation in the sub-$--- range. clean relatively modern (----s) good service business facilities with free printing handy location.',happy
id22407,' pros: great pool on the water refurbed rooms cons: over charged me multiple times for breakfast front desk leaves much to be desired not anywhere near downtown',not_happy
id22408,' i stayed here for - nights we wanted budget and thats what we got! for -- bucks a night in la who can complain?? the rooms in need of renovation however a reasonable size.the hotel is on the edge of a dodgy area buts stones throw away from the la live staples centre which was a good hang. your about --mins walk from the metro and the you have access to anywhere! it was clean you had free internet access in its day would have been a grand hotel! but not so much now. cheap and cheerful!',not_happy
id22409,' from the staff to the amenities--this place is top notch! we visit chicago about - times per year and have stayed in a multitude of hotels....we will be back to this hotel from now on! the staff was extremely helpful and nice! the doorman phillip is top notch! he is very professional curteous and always greeted us with a smile! the room was spacious and had teh added bonus of a microwave and fridge--perfect for the yummy leftovers! there was also complimentary botteled water everyday in our room--something you dont see anymore! combine all of this with an ideal location in chicago and you just can not beat this hotel!',happy
id22410,' the only reason i gave this hotel a - was because i had gotten a top floor room when i had stated i was bringing kids with me. not really a deal breaker but next time i will be sure to ask for a ground floor room for sure.',not_happy
id22411,' i really enjoyed staying at the magnolia. it is in a great location - a block away from the free bus that runs through downtown. i was able to see a lot of sights do some outdoor excercise and eat wonderful food at the surrounding restaurants. the reception desk was a bit overwhelmed with people when i checked it but they still took the time to go through the details of the hotel. my room was clean and the bed was very comfortable. other than a few doors closing at night i didnt hear a thing. the reception and breakfast were good but the staff were extremely attentive. the valet were too - they retrieved my car quickly and asked if i needed directions (which helped immensely i might add!) the other guests seemed quite as well - that is always a good sign! i received a discount by booking directly through the hotel online. with evening drinks and breakfast included i thought it was a good deal and i will definitely be back!',happy
id22412,' the hotel provides a free shuttle to and from the airport and they were prompt in picking us up and returning us to the airport. the staff was efficient and friendly. a good place to stay if you need an early morning flight.',happy
id22413,' i try to stay at the alexis every time i come to seattle. it is probably my favorite hotel on earth (which pains me to say because i love many) but this one is special. lovely decor perfect location. great food at the librarie bistro and bookstore bar. i truly feel at home there. it is kimpton perfection. i do wish theyd update the cardio machines in the gym but everything else i would keep the same for eternity.',happy
id22414,' left an item at the hotel and they kept it for me for over a week until i could get back to retrieve it. i always have the best night sleep when i stay here and the rooms are clean and comfortable.',happy
id22415,' i thought this hotel was great. the staff was very friendly and helpful. there was a dog barking next-door--we were not on a pet-friendly floor--so they made sure to check in on the dog to make sure it was okay as well as upgrade us to a room on another floor. hotel staff came by very quickly with new keys and drink vouchers for the trouble. the room was very quiet and the shades blocked out almost all the light from outside. the room was very nice and clean; obviously it was on the small side but this is nyc and it was certainly no smaller than any other room i have stayed at in the city. there was free wireless and coffee-hot chocolate. soho is also a great area: full of restaurants and boutiques as well as close to the subway.',happy
id22416,' stayed - nights in november ----. we found that generally hotels in nyc were very expensive. this was quite a reasonable price (about £--- per night for room). good location near to empire state building and not too far to walk to time square broadway grand central station and even central park. we chose it as the rooms have a kitchenette which is good for making early morning tea-coffee. rooms were large very comfortable and well eqippped with air con great lighting desk large screen tv and decent bathroom with shower over bath. bedding very comfortable. the hotel itself has no frills. just a small lobby (where there is complimentary wi fi for your own computer). the are no dining facilities but this does not matter as the rooms have kitchenettes and there is a very good little cafe-diner next door called the barking dog which did excellent food. staff were generally helpful. there is a gym but we did not visit it. ideal as a base where yo do not want to spend time using hotel lounges etc. but are out and about. would definitely go back.',happy
id22417,' had problems checking in and out and in between. but first don’t believe the hype on this hotel’s website. this hotel is near nothing. the restaurants and clubs listed as “nearby” are elsewhere in denver but you will need transportation. it’s a long walk to the train despite the claim for it being near. long walk to a busy intersection then under a set of interstate bridges. there were homeless people under the bridges asking for a handout. check in was a miserable experience with an incompetent clerk that could not understand a simple question regarding a company credit card. three times she left and came back with answers that were irrelevant junk. finally talked to some chubby manager that was equally clueless—didn’t even bother to check just said “no” when he finally grasped my question. i had to use a personal card and then was punished with the noisiest room with a view of the front parking lot—the clerk even bragged to my face that she was sticking me in that room for making her “look bad” in front of the manager. tried twice over the next three days to resolve the cc issue each time met with indifference and incompetence at the front desk. another thirty minutes to check out and still wound up with spurious charges on my personal card. seriously this hotel is staffed by untrained workers that are indifferent and clueless. the entire place is filthy. the hallway carpet was covered with the same debris (leaves threads glitter paper and other detritus) the entire four days i was there. a cigarillo butt was in one hall corner the entire time. hard to miss but who knows how long it’s sat there. a partially eaten box lunch sat next to the trash can near the elevator for an entire day and evening. which explains the bugs. ceilings in the hall and in the bathroom were cheap hanging industrial acoustical tiles many were stained. i’ve never been in a motel - but i’m betting this is the way they look inside. i had bugs in the bathroom not surprising with a filthy hall and loose ceiling tiles. they never cleaned the in-room coffee service all the time i was there and only provide decaf unless you beg (three mornings then i gave up; had to ask for condiments and shampoo as well). room walls so thin you could hear every conversation in adjacent rooms. i did visit a guest room on the west side that had mountain views-- across multiple lanes of interstate traffic. we could barely hear ourselves without raising our voices over the roar of the traffic. so much for scenery. there was a refrigerator in the room. no place in walking distance to buy anything. believe it or not in this “classy” place one of the cabinet doors for the ‘fridge and fallen off and they never bothered repairing it just left it partially open with half its doors. the mini ‘fridge had an ice ball around the freezer compartment-- hadn’t been cleaned or defrosted in months. it wasn’t cold inside and it buzzed and groaned constantly. yet they list this piece of junk as an “amenity” in the hotel room description—what a farce. finally (not really done with all that i dislike about this place but i’ve spent enough time on this hole) the restaurant (glorified snack bar) and in-room dining are mediocre and way overpriced. this hotel is one of the worse deals ever. avoid.',not_happy
id22418,' after reading some of the most recent reviews im really perplexed. i didnt know what to expect but i was most pleasantly surprised. just as all the past reviews both negative and positive have stated you cant beat the location of this hotel. it is perfect. we had a big spacious room in the old tower. we avoided the expensive pitfalls of the hotel extras such as bottled water and items in the room fridge. the beds were great the rooms were kept clean and the staff was very friendly. great martinis in the hotel bar. i really cant understand the negative reviews. i know you cant please everyone but in some cases i simply dont believe their claims. ive traveled a lot and have stayed in plenty of hotels. this is a great hotel!',happy
id22419,' if you are looking for a small and serene hotel in boston this is your pick! location is perfect right across from the beautiful pubic gardens and on the corner of newbury street. our room was very nice with great amenities such as a bath menu. we traveled with kids so we had a connecting room to one of the kid is suites. the kid is had it nice here with warm chocolate chip cookies at night and plenty of toys that came in the room. the breakfast was the best part with good food and nice views of newbury street. boston is such a great and safe city and i highly recommend to visit. enjoy your stay!!',happy
id22420,' i stayed at hilton americas in houston this past may when i was there for an international conference. the facility was wonderful and the staff was well-trained and helpful. what i enjoyed most was the location because i could get easy access to the convention building through the skywalk instead of walking in the heat in my high heels. there are several nice hotels within a few blocks from the convention center; however considering the extremely cool air in the conference hall and the heat outdoor even one block makes a different! the hotel is also steps away from the green and the lake park (a very cute but small park) and it is two blocks away from the grocery store and a few blocks from the tunnel (lots of shops and dinning underground). downtown houston has many luxury hotels but i saw many homeless people wandering around in downtown. i consider hilton america a nicer and safer location. there are fine dining and bars on site as well which provides more options and convenience to the guests. the gym has a great sky view and the swimming pool is on top floor. there was only one disappointment. my former colleague dropped me a gift bag at the concierge. i forgot to pick it up that day and it was lost when i went to pick my bag the following morning. although the concierge patiently helped me to search for the bag and followed up by phone calls i didn’t receive my bag at the end. overall i enjoyed the location the welcoming staff and the comfortable bed. hilton americas is an ideal for business-conference travelers who need to spend a lot of time at the convention center.',happy
id22421,' i liked this place very much and would stay again. there were a couple of irritating things my vehicle wouldnt fit in their parking garage and i was charged a smoking in the room fee when i never smoke. they were very accommodating on both issues and bent over backwards to fix things. everyone was very friendly and the location was a huge plus. the room was very clean and the bed was comfy. i had almost no cell service on the fourth floor. the restaurant downstairs was incredible! the food was amazing. i will definatly be staying here again.',happy
id22422,' my husband and i go to baltimore often as he has family and friends from college in the area. the location was right where we wanted. the hotel was very nice overall. the main drawback was not of any fault of the hotel there was a lacrosse tournament in the area so both saturday and sunday mornings i was awakened by noise in the hallways. i was surprised to see a manual thermostat in the room so it was hard to regulate the air conditioner. i also did not like the layout of the bathroom. the towel rack was inside the shower and the toilet paper was difficult to reach from the toilet. anyone with young children would have had issues with this. we did not use the pool however there was a sign at the desk that there is a -- person limit and a waiting list at times.',happy
id22423,' i attended a conference in chicago last week and the hyatt was one of the conference hotels. because of the hyatt name there was no decision to make; of course i would stay at the hyatt. when we arrived check in was easy and the staff offered us the opportunity to upgrade our room to a deluxe room. at only $--.-- more night i thought the amenities definitely sounded worth it. when i initially entered my room i was impressed by the design and concept. it had an oriental feel to it and reminded me of some of the boutique type hotels i have stayed in the past. i noticed on the surface that the room was rather dirty. when i sat down at the desk the leather placemat was very sticky. on the bathroom vanity there were numerous soap type stains. i was able to easy rub them off with a damp washcloth. the walls were dirty both in the bathroom and bedroom. both the carpet and the bedspread on my bed had cigarette burns on them. this was rather surprising since i was in a non-smoking room. the carpet was more understandable but i was surprised that a bedspread with two burns on it would be used. i also noticed that the “plush bathrobes” promised by the check-in staff was not in the room. i called to have a robe delivered and when i put it on the next morning it had a big rip in the front of it. i had dinner out came back to the room and put on my pajamas. i was a bit disappointed that we did not get the “turn down service” we were promised. it something i enjoy while traveling and makes me feel a bit pampered. i pulled back the bedspread and noticed much debris on the sheet. initially i tried to brush the sheet off but on further inspection i noticed there were at least five hairs on the sheets. it was really disgusting. i did contact housekeeping and the sheets were changed by a very nice woman named sarah. she did have much difficulty finding sheets that were not torn. after -- minutes i told her i didn’t care if they were torn; i just wanted them to be clean. she did replace the burnt bedspread and apologized that it was used. i also did not receive the daily newspaper. i did call and re-request the turndown service the next night; i received it on night #- but not #-. i suppose overall i was very disappointed by the room that i received. i did call to complain several times (robe turn down service dirty sheets) but no one seemed too concerned about me. i don’t know if i should have pursued it more while i was there i felt like i was being too picky but when i got home my husband thought the room sounded terrible.',not_happy
id22424,' we traveled to visit family. we are a family of -. the queen double with sofa sleeper was perfect for us! the room was clean and spacious the housekeeping was fabulous and of course the kids enjoyed making their own breakfast. close to starbucks j.c. penney little caesar staples chick-fil-a marshall is wal-mart and much much more!!!',happy
id22425,' dianne cheats was very professional and helpful with guest services! the food at the restaurant was excellent.',happy
id22426,' although i was on a business trip i felt like on vacation. plenty of palm trees huge pools a lazy river pool bars an artificial lake two -- hole golf courses made my stay memorable. the rooms are lcean and spacious the staff helpful and friendly. the jw marriott is an excellent place to stay!',happy
id22427,' we stayed - nights at the blue sea lodge at the end of april. we were upgraded to an ocean view room which was a bit crowded for us (- adults - kids and - suitcases) but we made it work. the location was unbeatable right on the beach. although it was too cold outside to use the pool area was always clean. lots of nearby restaraunts and close to major attractions like seaworld. they do have a small cafe on site that is only open in the a.m. with simple breakfast things like bagels muffins yogurt fresh fruit and cereal. they can also made breakfast sandwiches. you could prepurchase breakfast when booking the hotel online for $--person-day but we found it less expensive to just buy the stuff we wanted. the one night there were some late night partiers on the beach which woke my husband up so i would think during beach season that noise would be bothersome but as we were travelling during low season it wasnt a real issue. the underground parkade was nice to have since we had a rental. they had free wireless but it was flaky at times. this hotel is nothing fancy pretty basic but you cant beat the location.',happy
id22428,' i feel this hotel needs to be investigated for very unsanitary conditions not to mention unprofessional management staff. this hotel is a horrible reflection of detroit! after going to the bar to celebrate a birthday a new manager of the hotel threw out a group of -- people at --:-- pm insisting that the lounge is closed and if you dont like it dont come back . this new manager was very aggressive to many of the females in an attempt to close the lounge at --:-- p.m. no one was informed that the lounge closed early when a cover charge was charged to each visitor. the valet service is unacceptable. cars are ransacked and items are missing. the sad part is the hotel is valet only. beware!!!',not_happy
id22429,' based on the glowing reviews here id expected quite a lot from the amalfi. our stay over the easter weekend wasnt bad but i cant help feeling slightly deflated. before i get on to that a few of the good points... the location is great one block from the river and hence walking distance from everything in the center. the restaurant across the road (the one that supplies the room service) does good steaks and has bags of character a real asset. free breakfast laid on outside the lifts on each floor is nice but you do need to time your sortie just right in order to get much of a selection. on the downside the rooms (and hotel in general) are rather tired in appearance (worn fittings and fixtures etc) and lack anything resembling character - youre clearly in a cheap concrete box taking me right back to my days in student dorms. there is nothing actually bad here and they are trying a few different things which is to be applauded in this world of large chains but for me the experience wasnt really top notch.',not_happy
id22430,' had a great stay at the omni shoreham! from the time i arrived in the strikingly beautiful lobby and they let me check in early to the time i left things went smoothly. i was in dc for some sightseeing so i was a little worried about access to all of the smithsonian buildings--absolutely not a problem! the metro stop is only a block and a half away and one transfer got me right to the smithsonian in about -- minutes. my king room was spacious and clean. it is not a new building but seems well maintained and has charm. got a great rate by booking through priceline--about half of what i would have had to pay elsewhere. just across the street are a couple of restaurants--i went to open city twice--so you dont have to eat on the property if you dont want to.',happy
id22431,' my husband and i stayed at the huntington hotel in nob hill in sep. ----. we loved the hotel. it is not one of those chain hotel like marriot the hotel is very cozy and we felt like we were at home. the turn down service was nice. it is nice to go back to a clean room at night. the pool area was amaing with the view of sf downtown and well maintenanced facility. i recommend the hotel very much but be aware that each room is quite different from others which is the fun part tho to stay in antique hotel. try to stay at newly remodeled unit or you might be dissapointed.',happy
id22432,' check-in easy. check-out easy. pretty much on top of the metro system a certain plus. american grill restaurant pricey but delicious food and good service. room adequate good size. ancient t.v. and fridge. television channel selection very very limited and the channels were uninteresting. room service was very nice. valet service was very nice as well. overall a very fine stay although we probably wouldnt stay there again unless their t.v. channel line-up was more updated and quantity was better. (we like to unwind with t.v.)',not_happy
id22433,' we loved this hotel. this was our first trip to san francisco and the chancellor was the perfect location for sightseeing. it is right on union square so lots of good shopping and restaurants. the hotel is full of character and the staff very friendly and helpful. our room was average size and though it was a little worn around the edges everything was clean. it is a city centre location so expect a little noise but it wasnt any more than we expected and we were never very disturbed by it. we loved the complimentary tea coffee and cookies in the lobby in the morning and usually grabbed some on the way out to start our day in place of breakfast. on our last day here we discovered that if you go up the little spiral staircase from the lobby there is a tiny lending library just outside the bathrooms nice touch! we only ate breakfast once in the hotel restaurant it was nice (kinda hard to screw up scrambled eggs too much) and the prices what i would expect in a hotel. wed recommend walking a couple of minutes up hill to the next block and eating in the diner great prices and great breakfast. also dont miss out on a piece of decadent cheesecake from the cheesecake factory on the roof of macy is. great views of union square from here too. highly recommend the night-time tour of alcatraz island too it was one of the best tours ive ever been on. cant thank the attendants of the tour desk at the hotel enough they were very patient with us and helped us book a great day tour along the pacific coast to monterey and carmel. our scottish accents were obviously a challenge but we got there in the end!',happy
id22434,' found it to be like a very elegant small european hotel. staff was wonderful and very accomadating. ovations the restaurant was beautiful and we had a delicious dinner.',happy
id22435,' great location. had a room on upper floor in old tower which was quite nice. room was large and quite comfortable. work was being done on elevators in new tower and some colleagues waited --+ minutes for elevator. meeting rooms were ok - but either too hot or too cold. staff very helpful - except for gym. would have appreciated being told about the weekly rate. check out line quite long until i called the hotel from the line and suggested they staff up - presto! drinks in lobby bar expensive. lunch in oak room enjoyable. business center outrageously expensive - $-- to print about -- pages.',happy
id22436,' excellent location. rooms were quite dark. good storage space for suitcases. -- to -- minutes walk to times sq depending on how fast you walked.!! there was a good selection of local restaurants. a friend had previously stayed and recommended thehotel to us. good for a three night stay (first part of our east coast road trip). as regards to the empire state building which is - minutes walk away. we arrived at - am on saturday morning no long lines we purchased our tickets and went straight up. fab views.',not_happy
id22437,' we spent - nights here and loved it. the location couldnt have been better - walking distance to many attractions and close to the subway for others. the concierge and front desk staff were incredibly friendly and helpful. in addition the afternoon free wine reception in the lobby was a welcome bonus - an opportunity to relax have a drink and meet other hotel guests. rooms too were great. all in all a wonderful hotel and we certainly would recommend it and would return.',happy
id22438,' i have stayed at many hip hotels. (dj events loud music young & fabulous) such as hard rock san diego mondrian la. this hotel the staff act as if they are running a night club. the concierge has alot of attitude. no one says hello to you when you walk in. my phone in my room was not working. i had to call from my cell to have someone come up to fix the phone. someone came up at -am was in my room for -- minutes couldnt fix the phone. the next day i had to actually ask the bouncer(concierge lol) to send someone up to fix the phone. i got alot of attitude. the room was dark and very gloomy. the reason i fly to la is for the sun. this hotel is not worth the price at all. no customer service and lots of attitude.',not_happy
id22439,' i visited this hotel with my family after having a so-so experience the first time a year or so ago and it was a vast improvement! very nice stay -- comfortable rooms nice pool and -- is a great restaurant! im not sure what happened the last time but this time we ate there - times and every meal was excellent. get the steak salad! no complaints and now i can definitely recommend this hotel. they really kicked it up a notch. it is just a quick walk to the liberty bell and independence hall so very conveniently located if those are your plans. starbucks in the lobby is always appreciated!',happy
id22440,' hotel has a trendy futuristic vibe but the cleaning was awful. the first room we checked into had somebody is old urine sitting in the toilet. there was also a plastic piece of trash left in the shower. the second room we were checked into had a piece of gum with a hair in it inside the toilet. the bathroom floor had several water stains on it and was in need of mopping. we checked into the third room thinking the -rd time would be the charm. when i lifted the toilet seat in this room there was dried urine all over the rim of the toilet. you could also tell that the floor had not been mopped (several water stains again) and the area behind the sink was nasty and had not been wiped off. it was so unbelievable that we called up a staff member to verify this. needless to say at this point we did not feel comfortable staying in such a poorly cleaned hotel. despite promises from the staff we have yet to hear from a manager about our experience.',not_happy
id22441,' i stayed at this hotel for one night on a business trip. desk staff was pleasant lobby very nice and room was clean and spacious. i ordered room service and the food was ready quickly and delicious. went down to the gift shop for a magazine and was impressed with the variety of items.',happy
id22442,' we stayed here because it is near my son is new house and will be convenient when we visit. it is well worn and in need of serious updating but to their credit they have signs up about the renovation currently underway. i will say that the room was spacious and clean and the showerhead was more than just the average. i appreciate that it is a non-smoking hotel but i still saw guests smoking in the hall. before people are scared away by a previous review the surrounding neighborhood may be working class but there is no need to be snobby or put off by it. nice houses friendly people. you are not in danger walking around. there is secured parking so i dont know why someone felt their car was in danger of being stolen. the area is industrial. one complaint: we called to ask for a bathmat which was missing. and extra towels because we had to shower so much from working on the house. they never came. we will stay here again when we visit our son so i am looking forward to the renovation. and maybe a bathmat!',not_happy
id22443,' we stayed at the hotel for - nights and found the roomdining room and staff all ok. our only complaint was that one of the waiters was dishonest as he added extra tips to the bill after we had signed the docket. we took the matter up with the front desk and received a refund.overall we enjoyed our stay and would stay again',not_happy
id22444,' i stayed at this property back in mid july for a couple nights. this trip to chicago was a bday present to myself but i was on a super tight budget when it came to hotels. i had seen this hotel back in feb on a previous trip and decided to check it out. man am i glad i did cause the rates for the rooms are more then worth it. i will admit that the weekend noise from the club across the street can be much and the rooms are in need of some new furnishings but over all the room was clean bed not too bad and those were the two things that i was looking for. public transport is only a couple blocks away as is portillos. next time i am in chicago and want to stay downtown i will give the hotel another shot just for the price alone.',not_happy
id22445,' very nice accommodations. customer service oriented...i would return again. the staff is very knowledgeable and accommodating. it was a very pleasant stay. our room was very clean and the location was excellent. lots of shops and eateries nearby within walking distance.',happy
id22446,' great stay give fresh warm cookies at check in staff very good close to city cabs come by all the time',happy
id22447,' we spent - days at the holiday inn and loved it. the rooms are spacious clean and pleasant. the staff on reception were helpful and efficient. the hotel is a little way outside the centre of dc but the shuttle bus was only a phone call away when you got tothe metro station. august in washington is hot and humid so the pool was wonderful to relax in after a hard day sightseeing. we would stay in the holiday inn again without hesitation.',happy
id22448,' we stayed in room ---- on the --th floor for - nights. this was a spectacular - x dbl bed room. a really good sized room for nyc with a great view. the beds and bedding are incredibly comfortable and because we where so high up resonably quiet for new york - a great nights sleep. the room had a large tv dvd player internet connection alarm clock iron & ironing board safe hair dryer will stocked mini bar and a handy box of treats adaptor plug umbrella etc. on the downside the bathroom wall is frosted glass so not ideal for privacy if staying with friends or colleagues and the towels are quite small though the toiletries where lovely. there also isnt much storage just - single drawer plus closet and - bed side tables. overall a nice modern room though it was looking a bit worn and tired ready for a refurb. the general hotel facilities are great with a shop gym concierge bar restaraunt etc and even free to use internet access in reception. the cocktails in the bar are outstanding a skilful blend of unusual flavours - the juicer box and strawberry mojito are especially nice! the location is excellent literally right on times square the lobby entrance is a -min walk from the times square red steps. reuters also a handy starbucks directly across from the entrance. i would definitely stay again.',happy
id22449,' the appearance from the outside is striking with - tall circle towers and one lower center one. once you enter the place is a maze! the towers are assigned by color so you got to pay attention to the signs otherwise you will be going in circles trying to find your way around. and there is no elevator access from certain floors (weird! how about handicapped people?) the lobby-bar area is nice with fountains and water ponds all around. there are plenty of restaurants and stores in the mezzanine level. now as for the rooms this is where the level of a westin hotel goes down the toilet... the staff is great specially the concierges.. i needed to rent a car and he was very helpful calling every single car rental agency downtown to get a car for us. very nice indeed! the rooms are totally outdated caught up in the -- is time warp... i hope they do have some plans to remodeled because the rooms are just disgusting! the bathrooms were disgusting the furniture had broken drawers and multiple scratches accumulated throughout all the decades they have been there... and the carpet? yuk! i had white sports socks on for a couple of hours and they were black by the time i took them off. the bedding... would not even dare to touch the bed spread... the carpet had a iron burn mark the colors are like the ----- is and the window curtains are just dusty and ugly. lets just say i hope the management of this hotel has room upgrade plans soon... the only reason why they stay in such good business? the name westin and the big groups that have convention and meetings after meetings in the hotel. the only problem with check-out? they charge parking day rate to the room when it was paid in cash at the parking garage... however the front desk staff took it off the bill right away and gave us a credit. nicely done! the final verdict: lobby-reception area: -.- - -.- hotel amenities-facilities: -.- - -.- staff friendliness-responsiveness: -.- - -.- room decor-ambiance: -.- - -.- room cleanliness: -.- - -.- room amenities: -.- - -.- bed comfort: -.- - -.- hotel bar: (not used) hotel restaurant: (not used) check-in-out speed: -.- - -.- total score: -- - -- ( -- out of ---% or f grade) final comment: the hotel lobby area is very nice with a bar serving food starbucks coffee and well-drinks. many water fountains and ponds all around. however the rooms are the worst ive stayed at any westin hotel. ive had better decorated cleaned and more comfortable rooms in cheaper hotels. they must renovate the rooms soon.',not_happy
id22450,' for the price of the stay not having free wifi just in the lobby and nor a breakfast place make me think twice.',happy
id22451,' everything was spectacular. i travel a great deal and this was the best service ive ever encountered. the staff were friendly but the biggest thing was the attention to detail of the people who cleaned my room.',happy
id22452,' my wife and i pored over trip advisor reviews to book our hotels during our - week trip to the states. many had polarised views - each to their own i guess. but i am struggling to see why-how the travelodge lax has any good reviews unless the staff have written them themselves. we decided to stay at the travelodge lax because la was a one night stop over and the hotel is close to the airport the price was good and included continental breakfast and they offered a sleepy bear package (a bear themed room with cookies for the kids). i must admit i wasnt expecting much due to many of the poor reviews and i am glad that i didnt have high expectations. the room was nasty. the smell at the front door was something like the boquet of a swaggie is armpit and inside was almost as bad. stale cigarettes in a non smoking room. carpet looked like skinned dog hide but it wasnt so much the look as the greasy feel under the feet that was terrifying. i think the walls had a patterned wall paper on them at one point but looks more like a young child has gone to town finger painting with fecal matter. my favourite when reading reviews is when the writer of said review tells how the toilet backed up. how often does that happen in the states? it seems every second review tells of this sad indictment. guess i must be the second review because our dunny backed up! the staff were friendly enough at the reception but when cleaning staff were told of the toilet backing up as we were fleeing from this hollywood movie set english seemed a little too difficult understand. front desk were more understanding of english however. their response was quite efficient: no problem we will fix. ...it almost sounded like an apology dont you think..? oh and the teddy bear theme is very clever. it was kind of a hide and seek invisible bear motif....on second thought there was no teddy bear theme at all. not a bear in sight. would highly recommend this hotel to goths and other dark forces good luck!',not_happy
id22453,' i had a one night stay here because i had business in the galleria area. the candlewood is the best value around for under $---. everything is very basic but there are complimentary dvds at the front desk and i got in late and they even had a packet of popcorn for the microwave in the room. i have stayed here before and will do so again.',happy
id22454,' this hotel is very central for what we were in phoenix for (sport). the rooms are an average size with basic amenaties. the hotel is basic all round with no safe and an outdoor laundry. the continental bfast was also very basic. the staff were friendly and looked after our bags. overall it is an ok hotel for what you pay with a great downtown location.',not_happy
id22455,' i cannot say enough about how amazing the staff was. i have stayed in ritz and many other fancy hotels and the staff here is just as good if not better.',happy
id22456,' we stayed - nights and enjoyed stay. twin room very small but clean and same amenities as larger rooms. would have liked to open the windows and not just have a-c. free internet and very good and friendly service. breakfast was disappointing (hot meal served cold bland taste fruit too ripe). very good location in downtown just a few minutes walk to gas light district.',happy
id22457,' the usual hotel sites dont seem to have this one but quikbook did and im very pleased about that. my wife and i wanted to spend an overnight christmas weekend in nyc and this was the area of the city that we wanted. although im quite familiar with this part of manhattan i had difficulty finding the hotel and i actually had to telephone for directions. not withstanding its columbus circle address it is actually located on the south side of --th street between -th and -th avenues. since --th street is one way east bound you may have to circle around somewhat before being in a position to access the hotel from -th avenue (which is one way south bound). it is worth it. small and edgy in decor with very accomodating personnel. before i could finish my inquiry about a complimentary upgrade the woman behind the check-in desk let me know that she had already upgraded us two categories. what a great welcome! we appreciated the room size and decor; especially the bathroom with its vertical black tiles interesting lighted mirror and heated tile floor. directly across --th street is the time warner building with its upscale shopping and dining and wonderful views east across central park south. but on the side of - columbus there is a subway sandwich shop on one side and a starbucks on the other. lots of dining choices here and there is also the small japanese restaurant within - columbus. no negatives to report. if the price is right when you plan to stay there - columbus is a top rate quiet and unhurried hotel choice for west side mid-town new york.',happy
id22458,' this was our children is first visit to ny and it was a celebration for my husband is --th.other members of my family had stayed here and recommended the affinia dumont. my husband and i have stayed in boutique hotels like the hudson but needed more space as we had our - kids with us.we booked the one bedroom suite and it very spacious.we arrived the friday evening supposed to fly out the monday but couldnt because of sandy. hotel lost power on the monday night but were very well prepared we had a torch within -- mins. they kept us up to date with daily memos. hope to go back next year and will definitely stay here. the staff and manager the most friendly i have ever experienced in all my years of travel.',happy
id22459,' stayed over thanksgiving weekend. wonderful hotel. good staff. and @ $----night it better be. we had dinner & drinks at boka massages at spaaah continental breakfast in hotel valet front desk - all were courteous and prompt and made for a wonderful stay. only negative - staff was not fully aware of all hotel functions. ex: we called down to the front one morning after a jog and wanted something light & quick to eat. front desk suggested everywhere except their own continental breakfast. found out a few hours later (after eating at another restaurant). otherwise would highly recommend this hotel and boka restaurant next door.',happy
id22460,' my wife and i chose this hotel because we have had great experiences in the past with kimpton hotels (dc & vancouver). the location was conveniently located close to grand central but other than that theres not much else in the area. the bad: my wife and i went to breakfast at the silverleaf tavern and the hostess was too busy to acknowledge us so we sat ourselves. when she finally came over to greet us she asked us if we had the discount vouchers for breakfast . i assumed it something to do with being an in touch member with that plus i also received an envelope on arrival. so i inquired if i was suppose to receive that from the front desk during check in she said yes and directed me to the front desk. when i inquired about it @ the front desk the girl was rude and unattentive. instead of explaining to me that the breakfast voucher option was a prepaid choice during booking she rudely denied me a voucher with no explanation. we were hungry so it stayed for breakfast anyways. service was terrible and the buffet was limited with very few options. the server never came to refresh my coffee or offer us a refill on oj. to my surprise the bill was $--+ a --% gratuity was added. ridiculous!!!!!!! the rooms were small and lacked lighting. ive stayed in dozens of hotels in manhattan and i expect the rooms to be smaller but when you chose kimpton hotels you expect a certain standard. this hotel does not meet the expectations of kimpton name. wine reception: was served a dirty glass twice. one had lipstick on it still. checkout was slow and unorganized and door attendants were unhelpful with our bags. i doubt ill return.',not_happy
id22461,' wanted a hotel on the red line close to nih for less than $--- per night. contacted the hotel directly to assure proximity and was offered a nice deal for a jacuzzi suite. hotel staff were very nice proximity good shuttle to red line running when i needed but noted it wasnt available - evening. the hotel is about - mile from the station so this could have been problematic. the room itself was a letdown. everything very dated old worn out carpet scuffed furniture tiny old bathroom with some mold. jacuzzi tub old working with cracked tile around. housekeeping did a fair job trying to keep clean just time for a remodel. had a posturpedic bed that was ok linens clean. nice view but nothing exceptional. ate breakfast and lunch at hotel restaurant: place was dead both times marginal food for dinner breakfast buffet was ok nothing exceptional. worst part was that the free wireless internet did not work. was told to walk around the room and try to find...spent over an hour each day attempting to find the perfect location in room looby hall...to no avail; would barely pick up and then quit.',not_happy
id22462,' went to stay the night the first night and sheets were disgusting dirty so we requested to have a different room and they made us wait. then said they had no rooms available then we had to stay in that room. we couldnt even sleep when my daughter woke up the next morning she was covered in bite..there was bed bugs!! then the next day at -am they moved us to another room. we woke up the day after worse than the night before! my daughter was so so bad so i went to the manager and told them about it and they blamed us for taking bed bugs in the other room. to top it off they still wont credit me back the money we wasted there. worst place to ever stay at. id advise to not stay there especially of you have kids!!',not_happy
id22463,' i pride myself in making great decisions about hotels i want to stay at. i really slacked off and didnt make reservations for a trip id be taking to sf far in advance like i always do because last time i went there there were tons of rooms available. well make sure you always book as far in advance as you can. i used a third party website to make this reservation it said i would get the - nights i wanted for ---. i failed to see that it was without taxes and fees. i ended up spending almost ---- dollars for the two nights. i saw the --- and the other hotel i was going to stay at was going to be ---- for the two nights. (because i didnt make my reservations far enough in advance to get the place i really wanted to stay.) so i decided to try and save some money. well first of all i booked a double queen room through the site and was given a single queen. i would blame this on the third party site. so i had to pay extra for a roll away which wasnt that big of a deal. ok so i arrive a day late i come to find out that since i didnt call my reservation had been canceled. (this had never happened before)( i didnt mind paying for the night i reserved and didnt use) so with a little patience with a rude unhappy desk assistant i was told i would have to buy a suite that would cost twice what i was going to pay for my single queen room. i said that is not acceptable and she gave me a single queen room. i was never offered any assistance and the employees seemed to want to keep their distance from me. maybe i wasnt well dressed enough. the hotel interior is visually appealing but once you get into your room the disappointment begins. it was two thirds the size of a room i would pay the same amount for in new york city. and did not compare to other hotels in sf that i had paid less for. the bathroom wasnt anything special and furniture was broken. the bed was comfortable and i got a nice sleep but once again it wasnt up to what i had thought it might be. the interior of the hotel seemed to be pretty quiet. there was a strike going on down the street tho so i got to wake up to the sound ofannoying people on bullhorns coming through the closed window. when i came back to the hotel after my evening out i came to find out that i couldnt have my - friends join me at the hotel bar because the hotel was a bumping club scene. i couldnt even bring my friends up to my room for a drink because i could only bring in - people per room key. we did not feel like sneaking eachother in so we went to my friends hotel and ordered room service and had drinks there. this has never happened before at any hotel i have stayed at and it irritates me remembering this. im not sure how other morgans group hotels treat their clientele and train their employees. i am used to incredibly nice staff and great human beings when i stay places. i did not receive the welcome i have become used to at - and - star hotels at this establishment and will never stay at a morgans group hotel again. i hope they gain new management and review their policy on how they treat guests.',not_happy
id22464,' got a great rate on orbitz of $----night in the club portion of the hotel. staff was very helpful. we arrived before check in time so they held our luggage so we could go out and explore the city. the concierge helped us a couple of times. the pool was open this time around but we didnt swim too busy doing other things. the best thing about this place is the location. it is only a half a block from union square and is very moderately priced for this location. the bathroom is very small but the rest of the room made up for it especially the balcony view. ask for a room overlooking the street not the pool and the club section is the new portion of the hotel. we will stay here when we go back.',happy
id22465,' we booked - rooms to stay at the econo lodge over the september long weekend. we were greated by a please lady that was working the front desk and we thought we were off to having a great stay. we could not have been so wrong... the next morning we go to have a shower and we find out there is no hot water... i phoned the front desk and they said the hot water was not working in the entire area. we did not get frustrated as maybe that was the case and that was out of the control of the hotel. we check later on that night and they say the hot water is now working but when we get back to our room we discover that it is not working yet again. we phone down to the front desk to discover they know it is still a problem and dont know when it will be fixed. the next morning we try to have a showever to our disappointment to find out the hot water is not working again which means that we are forced to have cold showers. this was clearly not fun since i have very long hair! when we talked to the front desk there was no manager to express our concerns to and our compensation for a bad stay was --% off our room. we are in new york.... having hot water is a basic necessity not a luxury item... telling us you could not get someone to come an fix it until tuesday after the long weekend is just unacceptable! there is one thing to have someone go wrong for a customer during their stay but the moment of truth for your organization is how you resolve the problem... this differentiates whether or not the client will ever come back! econo lodge you missed the boat and there were - ladies from - families in those - rooms and we live in difference cities. do the math to figuer out how many people we have told about our experience and how many people will never visit your hotel since you did not compensate for this problem in an appropriate mannor! the lost business along from the four of us is much greater than it would have cost you to discount our rooms appropriately!',not_happy
id22466,' i arrived friday after a - hour delay in nashville and all i wanted to do was get to my room. unfortunately the room was not ready until - which is exceptable and pretty normal. i went down to thor and asked for a scotch the bartender was quite rude and short. after that i was not very excited b-c all the reviews had said great customer service. drank my scotch and went back to check in. i had requested a top floor and a japanese tub b-c of the one year anniversary. i got to the --th (not very high) and no japanese tub. i called down to the desk and adam answered and said since i booked several months ago he would see what he could do. he called back and i was given room ---. a corner room with a japanese tub and nice view of the city. after the move everything was glorious. we ordered room service that was delivered in -- min. ususally it takes -----minutes. there is some definite truth to most of the reviews about the hotel being a little beat up. there were small scratches on the wall and one of our chairs had some sort of stain on it. for how new the hotel is there shouldnt be these issues. but as long as you see past them your stay will be wonderful. i really enjoyed my stay at hotel on rivington and would recommend it to anyone.',happy
id22467,' thermostats in both rooms of the suite didnt work--ugly since it is -- degrees outisde. so not enough a-c. internet service painful to connect to and hotel doesnt understand how its vendor works. connected me to a caricature customer service rep in india who didnt speak much english and couldnt help. crazy that four seasons cant deliver ac and working internet at >$----night.',not_happy
id22468,' the hotel is centrally located which provides easy assess to all the main sites of downtown chicago. we chose to walk to many locations to enjoy the sites. we did many activities including segway boat tour and lots of shopping both on michigan ave and state ave. we highly recommend this hotel clean and comfortable and very roomy. we drove to chicago once we arrived did not need the car until we departed. great location centrally located to all parts of the downtown. the staff were very knowledgeable and provided us recommendations for places to dine shop and tour. the breakfast was perfect for our family great way to start the day. would definitely come back again…chicago is a fun city looking forward to coming back very soon!!!',happy
id22469,' it was our first time staying this far down town. we loved the location because it wasnt over crowded but had enough people to feel safe. it is a few short blocks from canal st soho the battery and two blocks from the world trade monuments. loved it. we were on the --th floor and had no problems with noise. if you come to new york and complain about noise next time go somewhere else like idaho. the staff was wonderful. i have stayed in -- other hotels in nyc over the years and this was by far the largest room i have ever stayed in!!! this will be our home base for all future trips!',happy
id22470,' the hotel was clean staff was nice and there was a good restaurant next door but the ac was terrible. -- degree set point when it is --- out equals -- degree room. ugh!',not_happy
id22471,' the hotel is new perfectly maintained and quiet. staff is very friendly and eager to give you the room you like. restaurants and a supermarket are in walking distance. overall a very pleasant experience',happy
id22472,' let is start with the $-- a day charge to self-park in the parking garage. this discovery after we had booked through hotwire was an unpleasant surprise. when we arrived the room was clean but small for the price and we didnt get a bed selection. consequently instead of a king we had two queens. the room was missing the hotel directory and when we asked at the front desk we were told they didnt have any more. we had to hunt down a maid to get one. the hotel puts complimentary bottled water in the rooms that will only cost you $-.-- a bottle plus tax. for that price ill drink tap water. however we were charged for water on our bill and had to request the cahrge be removed. the website said the hotel had high-speed internet in all of the rooms - true but for a $-.-- a day charge. the directory said that the hotel had coffee in the lobby every morning - not true. we were put in a room right next to the hotel laundry room for that floor and were awakened every morning by the sounds of washers and dryers on the other side of the wall where the headboard was. on our third day there we returned to the room to find that the towels had not been replaced just refolded and put back on the shelf and the bed had not been made. i ended up making the bed myself. the bathroom floor was sticky during our entire visit and i had to put the bathmat in front of the sink so that i could stand comfortably in front of the mirror. there was mildew in the corner of the shower and the faucet was not secure to the wall. therefore water ran down the interior wall of the shower apparently seeped inside the wall and then ran out on the bathroom floor every time we showered. the water would run across the bathroom to the opposite side under the sink and soaked my vanity case. i would not call this a --star establishment. at best it deserves - stars. and i would not intentionally choose this hotel again even with the discounted hotwire price.',not_happy
id22473,' stayed - nights at the four points by sheraton manhattan chelsea in december ---- a few days before christmas. the hotel was fine lobby on the small side but close to the subway. went out to get dinner the first night and was a bit put off by the area at night. it was fine during the day but a bit secluded at night and i didnt feel comfortable walking by myself in the blocks surrounding the hotel. didnt spend much time in the area as i was in meetings in mid-town but the hotel served its purpose of a good stay. fitness center was in the basement and was fine but small again. there was a lobby bar and restaurant with japanese cuisine i believe. starbucks coffee and tea in the room was appreciated. i would stay at the hotel again but i like the location of the four points by sheraton soho much more.',happy
id22474,' i was very satisfied with my stay at wj. the hotel is conveniently located to the port authority bus station and is located close to subway stations. the staff was exceedingly polite at check-in and professional. the room was standard sized for new york not too big but just enough space. the rooms were reasonably clean and no signs of bedbugs. i will absolutely stay here again.',happy
id22475,' the hotel is a good bargain in a wonderful part of san francisco. japantown has unique shopping and dining and the sundance movie theaters are just down the block. dont miss the free pass for the japanese spa located nearby. the spa is not to be missed. separate ladies and men is days during the week allow for a very comfortable experience in this authentic bathhouse. we walked to union square the haight and the civic center from the hotel but used buses and taxis occasionally. some jazz club musicians were noisy at - am but management immediately silenced the offenders.',happy
id22476,' i travel all the time. i have never had a hotel experience like the one i just finished up today. your front desk person devin deangelis was incredible. the entire staff was iimpressive but she in particular shown like the star she is. she made me feel wonderful welcome and special. she is friendly outgoing caring warm sensitive energetic professional: in a word superb. i hope you make sure she is aware of what a fantastic impression she makes for herself and the hotel.. she is going places in this world so i trust w hotels will cultivate reward and retain her. she is special. in fact i was so impressed i am seriously considering switching from my hilton honors (diamond level) to starwood properties based solely on this two day stay at w on adams. eden the concierge also deserves special mention as a few others whose name i cannot recall (or never got).',happy
id22477,' the hotel had a good location opposite grant park and -- mins walk to millenium park and the magnificent mile (shopping area) apart from that we thought the hotel staff could have been a bit more helpful and the hotel barman was a bit too interested in the sport on tv than serving customers however the room was clean and towels changed daily.',not_happy
id22478,' the w chicago is an excellent accommodation choice inside the loop. the w hotels brand is best known for contemporary properties and hip designs. that is a standard. i found this particular hotel warm and inviting. the food and drink were delicious. the staff is well informed and attentive. the spectacular guest rooms (and bathroom) are large and well appointed. the w chicago is a creative reincarnation of a historic structure. i am already eager to stay at this hotel again.',happy
id22479,' - day before trip i called this hotel to confirm our reservations that we had booked online. the man that answered the phone obviously was not american and did not speak good english. i asked for the owner-manager he was it. i made out that he had our re',not_happy
id22480,' my granddaughter and i had the pleasure of staying at this hotel while in fort worth for an overnight christmas trip. the hotel staff could not have been nicer or more helpful. everyone we came in contact with was pleasant. our room (and the rest of the hotel) was bright and clean and quiet (it was the middle of the week). molly the trolley has a stop at the hotel so we could easily and cheaply (free!) get to downtown fw. the snack bar has the best cobb salad ever! it is right across from the water gardens which is a great place to stroll or run.',happy
id22481,' loved our stay at the arizona biltmore! from the moment we arrived we were transported to a different era. this is not your glass and marble ultra sleek modern resort but the feel is such much better unique classic and classy. i kept thinking we would see dean martin with a martini on one of the numerous lawn chairs. the grounds are spectacular. we travel a lot and stay at many grand resorts. this one was intimate and full of spirit. our room was upgraded to the ocatilla the newest building on grounds and our room was fantastic. thanks to canyon who handled our registration our first moments were of the highest quality from a customer service standpoint. the next day at the spa when the key to the cabinet could not be found for a hair styling instrument i had requested lana from the salon swooped in and insisted that she would curl my hair for me at no charge as i had a pending dinner date. loved sitting around the fire pits with coffee in the early morning and wine in the late evening enjoying the view of the luscious grounds and the desert mountains beyond.',happy
id22482,' the sofitel philadelphia is in a great center city location. unfortunately every guest room hallway door slams unless restrained; i personally told the housekeeping staff not to slam the doors. i even told the front desk to tell housekeeping that the maids should be more careful closing guest room doors. the duvet bed covers are very soft and relaxing but uncomfortably warm for sleeping; without proper bed sheets it is difficult to sleep under the full duvet. finally there is no way to book an aaa or senior discount reservation on the accor-sofitel hotel web site as can be done easily with marriott hilton and spg web sites.',happy
id22483,' we visit last year for the -th of july. (our wedding anniversary) that year we brought our son (-) and daughter (-). we even invited friends over to watch the fireworks with us. we had an awesome view. we ordered rooms serivice the food was very good. our children loved the t.v. in the bathroom. we told the hotel it was our anniversary and they left champagne and strawberries in our room. we enjoyed the pool and the hot tub. my - year old daughter was very impressed that she requested to have her -th birthday there. we granted her request. she chose one friend and they had a great time. the hotel left cookies in the room for her. when we ordered room service the attendant was sweet and wished my daughter a birthday. we asked the concierge for candles he provided a few that were pretty beat up and very dirty nothing i would put in her birthday cake. the request was made very late at night and i should not have forgotten her candles. lastly we brought our yorkie with us he stayed in the car overnight and the valet walked him in the morning we were very thankful to him. we enjoyed our stay yet again and would come back again and again. thank you all for an enjoyable experience.',happy
id22484,' my daughter and i stayed for nine nights at this excellently located hotel. the staff were welcoming and helpful. the rooms were to a really good standard - nice size and with a spacious bathroom; comfortable beds. the hotel was busy during our stay but there was little in the way of noise reaching the bedrooms. we spent the last night our trip in the waldorf astoria and whilst we really appreciated the sense of history and the beauty of the place it was far less welcoming than the fitzpatrick; there were no tea-coffee making facilities in the rooms; room service was ridiculously expensive; the maids made a great deal of noise outside the rooms quite early in the morning and the bathtubs were not entirely clean. i should have saved my money!',happy
id22485,' the van driver picked us up quickly from the airport. there were nice chocolate chip cookies on the check-in desk. the room was clean and the bed was very comfortable. breakfast the next morning included scrambled eggs and sausage as well as waffles fruit cereal coffee juice etc. there was adequate variety and availablility of offerings to start your day off right. the desk asked if we needed a ride to the airport when we were checking out. great stay and it was quiet and very comfortable. would recommend to anyone.',happy
id22486,' this hotel was a great choice for us as it was near the t which gave us easy transport options the prudential centre for browsing and the lovely newberry street for shopping and dining. we stayed in - one bedroom suites with - in one room and - in the other as we are a family of -. our ---cm son coped with sleeping on the chaise lounge - just. we loved the sitting area in each suite the lovely brownstone building the continental breakfast in the downstairs lounge and the gentle suburban setting of the hotel. we didnt cook but we could have. only negative - the walls are a little thin. the keyless entry system worked really well for us as we dont often utilize the services of a concierge. huge positive - a laundry in the basement.',happy
id22487,' we arrived by train from washington dc so hotel was perfectly located for penn station. it is also - block away from macy is and within easy walking distance of times sq and other major attractions. check-in was friendly (by ruth i think her name was) and we were allocated a room with an amazing view of the city and empire state building. room itself was a decent size clean and comfortable bed. no real amenities in the room to speak of other than a tv. bathroom was disappointing although clean it was cramped with little space for toiletries and it also looked old (everything looked liked it had simply been painted over - tiles and all). hotel is large and constantly busy - we didnt eat at the hotel as there were so many other options within the area. would highly recommend this hotel if you manage to get a good rate and a room with a view as it makes an excellent base for a sightseeing & shopping trip to new york.',happy
id22488,' i love the comfort inn in ludlow because of its central location to all the great vegan restaurants. the neighbourhood is very lively even in the wee hours of the morning. hotel staff was very helpful and friendly and the rooms were tidy. breakfast has not changed and it is very carb heavy. they should offer a non dairy milk as an alternative. i will come back again.',happy
id22489,' ive stayed at quite a few nyc hotels and stayed at the carlton only because there was a group function there. i had no pre-conceived opinions about the hotel. indeed i had no opinion. the staff was quite friendly.the lobby was rather immpressive. so far so good. and then there was the room ..... small even by new york city standards. now the rooms at the w are small but theyre functional. not so at the carlton. the lighting was horrible. i discovered that two lamps had no bulbs and after they were replaced the lighting improved to very poor . it was nearly impossible to read on your bed at night. the telephone wouldnt reach the work desk. the was either no fan in the bathroom or a fan that wouldnt work so you were in a steam zone after a shower. my wife couldnt get ready in the bathroom after a shower and there was nowhere outside the bathroom for her to do her hair makeup etc. i inquired about a larger room and was told ours was a larger room. (i made it clear i was not looking for a free upgrade. i just wanted a larger room) one concierge was quite helpful. the other was nice but better suited for a ramada in omaha than a happening hotel in new york. things really got ugly after bedtime. it was cold outside and the thermostat essentially had no effect on the heat. when the heat was on it blasted the temp up to -- plus degrees and there was no way to moderate the heat. if you turned the heat off the room was quite cold. the best alternative was to leave a window open and the heat on and that technique helped provide a tolerable environment.... until the traffic picked up in the morning and the noise woke you up. i asked to speak with a manager and was told one would call. no call was forthcoming. i have never posted a bad hotel review before but this place was profoundly disappointing and over-priced. if you want to see it done the right way check out the bowery hotel.',not_happy
id22490,' i recently booked the sls in beverly hills for a girls weekend getaway. the sls truly was the perfect hotel incorporating all of the amenities for the girls makeovers spa treatments and dining needs. we found the location of the hotel to be wonderful as well. emily did a phenomenal job coordinating an amazing weekend for the girls. for every problem that came up she supplied a resolution. throughout all of the last minute scrounging to pull it all together she never once said she would not be able to accommodate us. in a time when exceptional customer service has become a rare commodity it was nice to find that it is still thrives at the sls.',happy
id22491,' stayed here for - nights on business in aug ----. it was about --- degrees everyday so plan accordingly. the rooms were nice. big desk chair ottoman king size bed bathroom on the small side but adequate. i had a view of the pool a bbq joint and the greyhound bus station. techinically the hotel is on the riverwalk but you really need to walk - or - blocks to get to any real action. the hotel mostly caters to business meetings and groups. i probably would not stay here on a pleasure visit because of the location. other than the location everything else was good. nice staff-front desk and concierge. rooms were nicely appointed.',not_happy
id22492,' very clean and well maintained hotel. rooms are nice but average sized. shower was excellent. pool is small but gym is very nice. upgrading to include the evening reception and breakfast is well worth it. the staff here are terrific.',happy
id22493,' we stayed here for - night recently and overall enjoyed our stay. the location is perfect. not too close to time square but just a quick walk over to it. great mexican restaurant at the corner too! the rooms are spacious and clean. my only gripe is that you truly can hear everything from the next room over. our neighbors wouldnt get back until very late and we could hear the t.v. their voices everything. also the checking in took about -- - --min! im not sure if i would stay here again. but for this time it was fine.',not_happy
id22494,' -) i came back with a line of bed bug bites on my leg but thats jot my biggest worry. i now have to worry about washing my possibly bug infested clothes and luggage. -) very noisy construction work and other various noises mixed into it (traffic people)',not_happy
id22495,' our airline put us up here when our flight was delayed. nicer than expected from an airport hotel. the restaurant was a nice surprise as the atmosphere was relaxed and the food was good. free shuttle from lax was great and the reception staff were and helpful.',happy
id22496,' there are three items that are key to a stay in a hotel; quiet good hvac and a good night is sleep. this hotel failed on all three. the rooms with an odd number face a very busy street with busses going by all night the hvac was broken (temperature would not go below --) and the maintenance department failed to fix or return as promised and the bed is nowhere near starwood quality merely a matress on a platform no box springs. likewise the two only two elevators are slow there is no service elevator and you can spend several trips with garbage dirty laundry and lots of lengthy discussions without any regard to the hotel is customers. some may also like the mini-mart eating facilities (i knew that when i reserved) but it is not a selling point. placing sarongs in the hallway may try to but fail to cover the old and ugly halways. the set-up of the rooms are also strange in that the sink area is fully visibly when the door to the hallway and when you sit at the desk it is difficult to see the wall mounted tv. there are also no drawers for your clothing. on the positive side the staff is super-friendly as any i have encountered the location is fantastic and the fitness center had very nice equipment (although the major piece was broken). this is a nice place for some college kids living out of a suitcase but for business travel this is just not the chain for that purpose.',not_happy
id22497,' very nice high rise hotel with many ammenities such as a beautiful pool which overlooks the delaware river. nice workout facility and the room actually had a small fridge. our room had a view of the ben franklin bridge and i went running outside on the cement path in between the hotel and the river. only a couple blocks to the historice city tavern and maybe another - blocks to the liberty bell area. the staff was incredibly helpful and suprisingly articulate in the hotel industry. the only bummer was the $-- per night self park but that is common in larger cities. it is in between the highway and the river so it can be a bit loud when a harley goes by. simple ear plugs solve this problem. would definately stay here again and be pleased.',happy
id22498,' i needed to stay near wayne state university and the st. regis was the closest option. the room was small but reasonably clean except for the shower which was moldy. the bed was one of the worst i have slept on with springs that could be felt poking through the extra-soft matress. as has been noted in other reviews detroit is new center area is a rather scary neighborhood after dark so apart from the fisher theater there is not a lot to do in the immediate vacinity at night. the next time i need to stay overnight in detroit i will not consider staying at the st. regis.',not_happy
id22499,' based on reviews we booked for - nites. our room was the executive room sort of a jr. suite. nice attractive room but didnt have much furniture (- desk chair for small desk - lounge chair) for the space provided. a small comfy sofa would have easily fit into the room to better enjoy the nice flat screen tv. so if we were to stay again we would save a few dollars and take the regular room. if more space is really needed go for the --room suite. all the services were fine. front desk was helpful the internet worked perfectly and the lite rail was just a couple blocks away. the pool was quite nice as was the hot soaking pool. and we liked that it was open late in the eve. the fitness center was nicely furnished with quality equipment. the restaurant which i understand is under separate ownershp (as is the roof top bar) is pretty good. but it is noisy in the eve when busy. the food (dinner and breakfast) was quite tasty. a hint for lunch suggest going by lite rail or car to the heard museum is cafe which we found to be special.',happy
id22500,' i am the type of person that says why pay $--- for a night in a hotel when i will just be sleeping in a bed . well after spending - nights at this hotel i think i will open up my wallet a bit more next time. the good....pleasant staff good free breakfast buffet. the bad: the shower drained very slowly so by the time you were done with a shower the water was half way to your knees and you could be taking a bath. the ac did not work well at all. it was ----- most of the time(outside). if it was any warmer we would have died in our room. we heard several other people complain while we were there. the house cleaner did a horrible job. made the bed. nothing else. coffee machine(large) was out of coffee at -:--. no more. we made coffee in our room from the - package they left. of course it was never re-stocked....nor was the food-drink we had from the mini refrigerator. every night you get whacked for a $- hookup charge. this is for faxes and the internet (- line) which we didnt use. so $-- got added (plus tax) for - nights. so much for the free breakfast. so if someone from the brookshire suites reads this please tell me this. you have about --- rooms. let is say you average --% occupancy. so you have -- rooms paying $--night for this bs charge=$--- per night. -- days in a month means we are paying you $----- for - months worth of internet( - line) and a fax machine!!!!!! you better get another isp. since this ticked off several people we saw how about this...take away the charge and add it in to the room cost. that way nobody will notice the $- and you can claim you have free internet service. i should have been a hotel manager-ceo. craig',not_happy
id22501,' stayed here withfamily while visiting new york. excellent value and great room. very quiet given location. charging for wifi in room and expensive breakfastsonly negatives.',happy
id22502,' the location could not be any better - right in the middle of times square but no noise once in the hotel - service was great and the rooms are immaculate. very busy in the public areas and the revolving bar however the bar overlooking the square and the other areas were nice and chilled out. definately return if only for the long island iced tea is served by kenny at the atrium bar.. all round great experience.',happy
id22503,' doors open to the outside. you can park close to your room. outside of property is not impressive. room is ok with a small bathroom fridge and microwave. breakfast had pre-made waffles in a bag bagels (no bread for toast) cereal etc. kind of sparse. ok for a short overnight stay.',not_happy
id22504,' in past trips to nyc we have stayed at the same hotel so on this visit we decided to try something a bit different and a lot smaller. we chose the library hotel mainly due to size (only -- or so rooms) and location (close to subway). other benefits were free tea-coffee all day and the complimentary breakfast which we made use of - of the - days we stayed. the rooms are small but so are most in new york. we had a deluxe room queen which had ample space for the bed us a chair and our cases strategically arranged. however it didnt pose us an issue and it wouldnt prevent us from staying there again. at the end of the day were only in our room to sleep! the room was clean which is the most important thing and being on the -th floor we didnt have an issue sleeping at night from traffic. the breakfast was a continental but they had a good selection of cereals breads fruits etc together with a choice of teas coffees and fruit juices. we ate out - days as we do enjoy the cooked omlettes etc that ny offers. friendly staff and a good selection of dvds for those that wish to relax in the evenings. there is also a roof top bar where you can take a good book too (the hotel has ----+!) and enjoy a quiet drink.',happy
id22505,' not a bad place. rooms are clean and well kept. staff is friendly and helpful. location is great for sight seeing and people watching. half a block from times square and still fairly quiet if you are on a higher floor or facing away from the street. unfortunately though we requested a higher floor we got one facing --th street on the second floor. not too bad just a bit noisy. only other complaints were the beds- a little too firm for my liking! overall you wont be disappointed by pricelocation or cleanliness.',not_happy
id22506,' we had a wonderful stay at the warwick. we had read the reviews and found out most of them were right on. our room had a view of a brick wall and when we asked for the room with a view (for $-- more) we figured wed spend that money elsewhere in the city! our room was surprisingly quiet. aside from the a-c not working it was everything we had hoped it would be. a big marble tiled bathroom and a large california king bed welcomed us in every nite from our walking tours around the city. the location was the best for the money. central park -th ave stores rockefeller plaza broadway and time square all within mere blocks!!!',happy
id22507,' all i can really say is this place has the best service and most attentive staff compared to anywhere else i have ever stayed. i was there on business but managed to have a friend from the area meet me and we made the most of our stay. my business went from a projected one night visit to three and the staff bent over backwards to help with some last minute arrangements and special favours that continued throughout our stay. the food was wonderful the drinks inventive and the front desk could not do enough to help from the valets to the parking attendants to the chambermaids we were made to feel very special. everyone goes outside of their jurisdiction here and you will never hear that is not my job . bravo and i will be back if simply just to enjoy myself.',happy
id22508,' my family took our first trip to nyc to visit my daughter is friend who is attending nyu. we had only - days to see what we might. i picked chelsea pines inn because of the wonderful reviews. who could pass up staying in a room with anne francis memorabilia? the - young adults-teenagers had a - bedroom suite which provided a good amount of space. all the staff at chelsea pines were warm and helpful from the moment i called to make reservations to when we said good-bye!! a great subway hub entrance is - block from the hotel and you can go anywhere in the city. it is a quiet neighborhood and safe to walk around. cheslsea pines offered varied breads excellent jams cereal fruit great coffee and teas for breakfast. there is no elevator. there are -st floor rooms if preferred. we saw more of nyc that we expected primarily due to the location and the cheerful help of the staff.',happy
id22509,' we go back to boston every year because my husband runs the marathon. we have stayed for several years at a holiday inn express near the lechmere t stop. this year however all the motel-hotel rates were really high for the marathon weekend ($--- for holiday inn per night). since we didnt want to pay that we opted to use our marriott points and stay at the copley marriott. marriott always does a great job of keeping their places updated and clean. that location is about a block from the finish line so it was perfect for our needs. the whole lobby-check-in area had been completely remodeled since we were there last year. we were given a room on the --th floor. it too was newly redone with a beautiful view of the city. the drapes still had fold marks from being newly hung. since this is prime real estate they cant afford to be giving away space . the room was on the smallish side. it had a king size bed two nightstands (each with - fair sized drawers) a desk-table with an office type chair a side chair a piece of furniture that appeared to be a chest of - drawers - but upon further inspection one side opened to a small refrigerator so there were only three drawers the same size as the nightstand drawers. there were nice mirrors and a good size flat screen tv. the bathroom was nice but not really big enough for two people at the same time. the shower head was wonderful and the furnished toiletries were from bath & body works - very nice. i couldnt find a hair dryer so called to find out if there was one. it was on a hook in a black bag in the middle of the closet. the bed was very comfortable. it had one of those fluffy thick comforters on it that all marriott places seem to have - some thicker than others but all too heavy and hot for us so we just left the heat up and slept with just the sheet for a cover. the staff was friendly - everything was top-notch. my only complaint would be that there was almost always a fairly long wait for the elevators. they have both valet and self park but both were quite expensive (about $-- per night) and since we dont use the car in boston anyway we decided to turn it in. there is a national-enterprise location just across the street and around the corner from the hotel. they even drove us to the hotel so we didnt have to fuss with the luggage. this marriott is connected to a huge mall with arms going in each direction (they may be two connected malls). anyway there are lots of shops restaurants a food court and a green line t station. it is a beautiful hotel with a great location but it is not cheap. the sign on our door - which is probably not the price anybody actually pays - was listed at $---.-- per night. glad we had reward points.',happy
id22510,' i recently stayed overnight in the dc hilton garden inn. i selected the hotel because it was well-located and less expensive than other hotels in the area. with that context it very much met my expectations. my room on the --th floor faced an interior space -- no view but fairly quiet for a room in the heart of the city. the location directly accross the street from the metro was also a plus. the room was reasonably large with a good size desk firm king bed good lighting fast (and free) wifi as well as a hard-wired internet connection on the desk and multiple electrical outlets in the base of lamps on both the desk and night tables -- in other words just about everything one needs on a business trip. the only negatives were that the hvac fan was a bit noisy the water pressure in the shower anemic and the towels a bit skimpy; given the price point however none of this was out of the ordinary.',happy
id22511,' not up to normal hampton inn standards. we had a king room with hot tub (didnt use due to hair in it!) room quite rundown and tatty bathroom not very clean and dark accessories hanging off the wall door lock issues air con very noisy and uncontrollable. valet forgot to bring our car around on check out. not the friendliest front desk on check in.',not_happy
id22512,' i have to say that i will not stay here again because the air conditioning was too powerful and blew right on me. it was a good location and the staff was excellent and very helpful. they made the place better than three stars.',not_happy
id22513,' the hotel was nice clean very quiet and comfortable and the staff seemed pleasant. the only complaint i can make of the room is the bad shades that do not keep out the light. they may look nice but things seem different at - am when light floods the room. my main concern was downtown houston itself. avoid if you can. entirely a business district at night the area is abandoned to the homeless roaming the streets. not a nice area to walk around even in the early evening. if you have to stay in the area then this hotel is very good value for your money',not_happy
id22514,' i travel very oftern to new york from europe for business. traditionally i stay in hotels belonging to important corporation as hilton sheraton marriot being the first one my clear favorite in price-value relation. i tried paramount for the first time as a friend of mine recommended me the hotel but i did not have a positive experience. i will summarize the postive & negative points: + amazing location in the heart of times square + design - rooms are very very small even on the biggest ones as the king size bed room i had - noise isolation is horrible so if the room is located towards --th st there is noise all night - air conditioning makes huge noise so you have to stop it if you want to sleep - washroom is also very very small - limited front desk personnel which leads to important queues i would not recommed for business purposes.',happy
id22515,' i spent a couple of nights while attending a conference in seattle. the conference was downtown so it was a perfect location. the room was very nice very clean and up to the standard of a chain like westin. the bathroom was clean and well lighted. it showed some signs of aging but not to scare you. check in and check out were very fast and with no problems. two nights i arrived by taxi and i was greeted by the doorman as if i were a regular. the concierge was very knowledgeable and very helpful on making reservations and arrangements for transportation.',happy
id22516,' the hotel is gorgeous and wonderfully furnished. the decor lends to a lavish and yet cozy feeling. the staff was not welcoming and every time i asked them for something ( to add loyalty program info to help me ship a package etc.) it was as though i was a bother. despite being a high-end hotel and offering complimentary wifi to loyal guests they charge you to use the business center even if just to quickly print something. and yes you pay between $-.---$- per page printed onto of the internet access. my wake up call never came.luckily the person intheroomnextromewas an extremely loud talker. lastly their self-parking is flawed. i is hooked unto or room key but sing the room key seemed to work only about one third of the time. room service as delicious and prompt. overall i expected a lot more for the money.',not_happy
id22517,' after having read several negative reviews about this property i was somewhat anxious about our pre-paid room. however our riverview balcony room was fantastic as was the service by the bellmen front desk room service and housekeeping. we stayed during ongoing renovation and the construction (even from our -th floor room) was very audible. fortunately we were not in our room much during the daytime. my only real complaint is the parking issue. im frugal and chose the $-- per day self park option. if i had it to do over again i would definitely have gone with the more expensive valet parking. the covered garage for self parking is a good - to -- minute hike from the hotel and at the end of the day the last thing we wanted to do was to park and carry all of our day is purchases back to the hotel. overall a great-looking hotel room and wonderful service.',happy
id22518,' my partner and i celebrated our anniversary at the mondrian soho. we had a brilliant time from the moment we booked the hotel via the lovely sasha to checking in with the extremely helpful ben and throughout our - day stay at this perfectly located manhattan hotel. all staff members were polite friendly and helpful. joey gave us many useful tips on bars to go to and stuff to do in brooklyn. the room on the --th floor gave us a breathtaking view of manhattan. thanks sasha for making our stay excellent. the room was bright and perfectly lit had a really good a-c unit (perfect for the sticky and hot weather during our break) floor to ceiling windows lovely toiletries free ipad to use and the comfiest bed. the lobby of the hotel smelt like heaven. the gym had really good equipment- i used it every day. the hotel has a couple of patios where you can hang out with friends. the furniture of the hotel is quirky and modern. our friends were staying at a different hotel and kept coming to ours for drinks as the mondrian also has a nice bar and restaurant. on our last day we had breakfast at the hotel and it was lovely. our server was a very nice guy too. didnt catch his name but he had a moustache and a nose piercing. well be definitely coming back to the mondrian.',happy
id22519,' i found the hotel to be exactly what i was expecting! the staff were always helpful friendly and attentive to every need. the room was impeccably clean. the quality of this hotel i would place on a world class level with regard to value the room and staff. the bed was most comfortable as well as the recliner. the room was quiet and i remained undisturbed throughout my week long stay. i was recovering from total hip replacement and had just left nursing home. for me i found the handicap room very convenient to the front lobby the laundry the fitness room and back entrance to the pool. this hotel is an extremely good value!',happy
id22520,' the on the ave. hotel came highly recommended by a friend. the price was fair and the location is great but we were a little dissapointed in the over all run down feel of the newly remodeled hotel. upon checking in the receptionist was cheerful and told us that she was upgrading us to a room on the --th floor the had supposedly been remodeled with a flat screen tv. upon entereing our room we discoved that it might have been remodeled in the past - years but it was certainly bot fresh. there were scuffs in the walls and dust covering the corners and hard to reach areas. we didnt have a view (fine with me) and the tv was an older model (not flat screen.) the king bed however was very comfortable and we were happy to fall asleep early after a trip across the atlantic. when we turned off the tv however we realized that we could hear everything our neighbor was doing in the adjoining room. he was reading the paper flipping through channels and talking on his cell phone. i have never had a problem with adjoining rooms in hotels before. our neighbor was not beeing loud at all it was just that the inulation between the two rooms was terrible and there was only a single door between us. needless to say we called down to the front desk and told them that we could hear everything our neighbor was doing. they immediately offered to switch our room which prompted me to ask if they get this complaint a lot. they do. our new room was supposedly an older room with no view and without a flat screen tv that is to say it was exaclty the same with out the neighbor and with a queen bed. all in all a nice hotel for the price but not as polished as you might think from the pictures. also make sure you do not have an ajoining room unless you know your nieghbors.',not_happy
id22521,' for starters i arrived to check in and my room still wasnt ready but nichole at the front desk offered to take my luggage for me so i didnt have to lug it around. the hotel doesnt offer lunch so i was told places that was highly recommended by the front desk agent. she was right on the money nifty fifties was great and thats what she told me. i was called on my cell phone to be notified that my room was ready. that was very nice. when i arrived i was treated very nice by nichole and vanessa and they were very sorry about the room not being ready by -:--. the front desk was alot of help and made my first day as pleasant as possible. she even called to make sure my room was okay. the rooms are very nice like the decor beds are very comfortable. i liked that the room had a microwave and fridge in it with no extra charge. the location was a little tricky if your not from philadlphia i drove in circles for -- minutes. there is a six lane highway. what i liked most was that i felt very comfortable from that time i walked up to the front desk until the time i checked out. very good customer service. my least like was the food. just tasted like hospital food.',happy
id22522,' our first trip to dc and what a wonderful experience!! first off magdelana took our reservations over the phone (i had trouble with the internet) and she was not only delightful but went above and beyond in her hospitality! she emailed me the metro station info and took answered all of my many questions! the river inn is a really great hotel on a beautiful block in a wonderful part of town! it is a converted apartment building that has been renovated beautifully! we rented a large king bedroom with separate living room dinette and kitchenette with a spectacular view looking out to the potomac!! there is a trader joe is down the block. georgetown a walk away plus there are bikes included in the price!! we rode the last morning to arlington cemetery (if we realized how close we were to everything else we would have forgotten about the metro and used the bikes) we had an amazing visit an amazing experience in dc and especially at the river inn. i will absolutely go there again and stay for a longer amount of time!!',happy
id22523,' we arrived on thanksgiving day at around -pm. we were checked into our room swiftly and quickly. note this was our first time ever being in new york so not sure what to expect in term of hotel room. the room itself had plenty of room. could maybe of done witha fridge in the room but obviously not essential. very modern fittings. the bathroom itself was huge plenty of room to move about in. the finishing was great loved the shower! after travellign from uk we just went straight to our rooms and pretty much slept. we did not hear any noise from the street and we were on floor -. we got up early next day we did not eat in the hotel during our - nights in the hotel. i had prepared myself for the trek into times square (google maps) but honestly coming from some one who hardly walks anywhere it only took -- mins and we were in a central location to get to anywhere. overalll i the hotel was great clean nice vibe to it was good location suitable for all i would say.',happy
id22524,' we stayed in new york in march and the hotel had only been opened for a couple of months. at the time the reception was very small and at a bit cramped especially with people checking in and out of the hotel. the revolving door was not working and we all have to queue by a single door with all our suitcases. we found it funny that when it came to our turn the doorman walked past us to help some girls behind us with their suitcases …well they were pretty. the first night my boyfriend tried to open the window and the handle came off however we only had to wait for a few minutes for someone to come and repair it. everyday we overheard people complaining about their room size and elevator’s noise but we were lucky and had not complaints at all. by european standards we had a spacious room with all modern facilities and in a quiet part of the building. we loved the plump and cosy duvet and the bathroom products the location is excellent as it is in the midst of things just a stone throw from the subway and bus stops. will definitely stay here again next time we head to nyc.',happy
id22525,' first of all let me just say that the reviews and photos do not exactly give the true picture of this hotel. the location is not in the most safe area of fort worth and the view they describe is one of which you will only see the top of the buildings downtown. when i checked in at - the registration area had obvious upgrades. however walking through the breezeway to get to my room appeared to dangerous. when i opened the door it reeked of mildew. i wanted to turn around but i wanted to wait and let my husband evaluate his big surprise so to speak. this place is so old that the walls are turning brown. the restroom needs to be torn out and redone completely. i didnt even want to sit down. the furniture is old and worn out but yes the bed is soft. to make a long story short as soon as my husband arrived we checked out and went to a real boutique hotel the ashton. motel - is a better hotel than this place so please do not be fooled by the other reviews and pictures. it is obvious that you get a three-star rating if you have a roof. i quote from a friend. do not waste your money!',not_happy
id22526,' stayed at this hotel for four nights. staff was helpful rooms were clean complimentary breakfast was very good with a wide selection of food available. rates were reasonable and parking was free. stayed at the travelodge next door for two previous nights. their rates were higher the rooms werent as nice (small and not as clean) and parking was $-- per day. the quality inn is close the the seattle center and space needle. for us the walk to the victoria clipper was only -- minutes.',happy
id22527,' decided to stay at the curtis on a recent holiday trip to denver. i was bored of the usual chain hotels and the curtis almost jumped off the web page at me as it seemed to be pretty unique. it really is a funky hotel. that said service is great. the room was big with nice comfortable beds and a great bathroom - spotlessly clean. service in the restaurant was excellent and the food fantastic. our waitress was attentive and cute and made sure we were well looked after. she even got my british sense of humour so a bonus mark there! ill definitely be staying at the curtis when i return to denver. it is only a few blocks from union station the --th street mall and ideally placed for all the great bars and restaurants.',happy
id22528,' this hotel was very nice and clean but older. service was awesome! they upgraded up because we had a baby with us. very sweet staff. the pool area didnt look very clean. we got a good deal on priceline; i wouldnt pay the going price for this hotel though.',happy
id22529,' we spent christmas in chicago so we got the hotel for ourselves since the hotel was so quiet during christmas time. observation: -. rooms are tidy could tell that hotel needs a bit renovation. -. staff were very nice and helpful. one hiccup was when i asked for cleaning service but took forever but as long as they were done then it is ok overall. -. location is close to chinatown and downtown if you have a car. overall it is ok i would come back just for a short stay.',not_happy
id22530,' i really wanted to like this place as i felt that some of the previous reviews sounded a bit petty. however despite the excellent location it would be very difficult to recommend this hotel to anyone else or to envision staying there again. it is not absolutely terrible but just crummy enough to warrant serious hesitation. we really didnt have any serious problems during our three night stay but can easily imagine that if we had they would not have been rectified. the only issue that we did complain about (a lack of fresh towels) was treated with disdain and then ignored by the maid. however a different maid gave us five fresh towels and an apology when we brought it up again. good points - location - reasonable room rate (for new york). bad points - poor maid service response - erratic elevators - very small room.',not_happy
id22531,' window was single-paned and the street was noisy. heat didnt work well. we had to be moved to another room b-c the ceiling in the bathroom inexplicably fell in. the second room is tv was so oddly positioned that you couldnt watch it from the bed. staff were great and hot chocolate was a nice plus but pointless to have good perks if the room itself isnt worth the money.',not_happy
id22532,' my husband and i stayed at the hyatt on new years eve. what a disappointmet! ill make this short & sweet. first let me say the total room cost was $---.-- for the night - not cheap by any means. our room wasnt ready until -pm - meanwhile we sat at the bistro --- drinking warm $-.-- corona is. when we asked about ordering some food we were told we couldnt because they were preparing for the nye buffet and were afraid they would run out of stuff if the people at the bar started ordering food . but the website says: bistro --- located on the third level bistro --- is the perfect place to meet friends or watch the game. drink and appetizer specials are available during baseball and football season. over-the-bar tv is and three new plasma tv is are available to watch your favorite sports while relaxing in our cigar-friendly lounge. hours: daily: -:-- am - --:-- pm finally got into our room it wasnt very clean. there were still cheeto is laying around on the floor from the previous occupants. what is worse is im convinced the shower has not had a good cleaning in awhile. the grout not only had black mildew but a pink film on the floor. remember this room was $---. since it was rainy out and we havent eaten since morning we thought we would go to the pisces lounge get something to eat (finally)and watch the fireworks afterall here is what they have to say on their website: pisces lounge enjoy your favorite beverage while taking in baltimore is best view of the inner harbor. choose from a selection of specialty martinis and enjoy a seafood sampling from our fresh raw bar. light fare menu is also available. well it was closed for a privet event. now i know why the mini bar cheeto is were such a hit. we didnt get anything to eat and fell asleep around --:--. i wasnt in the mood for fireworks at this point. remember the room cost $---!!',not_happy
id22533,' my visit was during an extremely busy weekend - nfl mlb comiccon international soccer friendly. the hotel was fully booked however there was no delay in services or requests. i needed extra pillows-blankets and they were received in less than -- minutes. the room was clean and well kept by housekeeping. i did not get a chance to try the buffet breakfast however it looked like most hotel free buffets. the location was horrible. i did not feel safe during the day let alone during the evening. while it was a short walk to fells point and the inner habour i strongly recommend using cabs to get to and from when dark.',not_happy
id22534,' we recently stayed - days at this hotel. the rooms were very large and had a refrigerator. we had a view of the hudson river. the furnishings were very nice and the bed comfortable. the maid service was excellent. the location was perfect for visiting downtown sites such as the federal reserve statue of liberty ellis island jewish heritage museum museum of american finance wall street world trade center site and battery park. you can walk to all of those sites. the hotel is also across the street from a walking and biking path. we could see the construction of the wtc from the hotel window. there was free wifi in the lobby only. free newspapers were also provided. my only complaint was that the restaurant had very high prices for breakfast in the range of $-- to $--. we therefore walked to nearby places for breakfast. we would stay here again.',happy
id22535,' this is a great hotel for a true nyc experience. the rooms are funky in the very best way and have a very glamorous feel to them. bath amenities are lovely and the bathroom is very comfortable with a great tub and shower. the kimpton experience is always such fun with fun goodies for their frequent travelers- i was thrilled to get free breakfast ( which was awesome) and some in room goodies. excellent location within walking distance to some fabulous restaurants. the concierge was spot on with recommendations.',happy
id22536,' after reading several high recommendations we decided to stay --nights @ pacific terrace in between lacosta (carlsbad) and disneyland. we have two boys - - --- and almost - - and the hotel was not really kid friendly nor was the neighborhood desirable especially in comparison to lacosta. im under -- so im in no way a prude but the area consisted mostly of young surfers people with multiple tattoos etc. one set of washer-dryers were not in working order and the front desk didnt have quarters readily available for those wanting to do laundry (they did quickly run out and pick some up); room service (which is ordered from two local restaurants) left off one of our children is meals. the staff did offer to go back and get it but ----- minutes with hungry child was not worth it so we just shared our meal with him. we also asked to checkout one day early but were told wed be charged the full rate ($---+) anyway so we stayed. parking under the hotel was also not fun but looking for street parking wasnt appealing either. on the positive side each room did have a small refrigerator microwave and hairdryer and proximity to beach was nice. continental breakfast in morning was nice and wait staff did stop by pool once to offer complimentary lemonade. we would definitely not stay there again mainly b-c of neighborhood and the need for more kid-friendly activities.',not_happy
id22537,' my wife and i recently enjoyed a stay at the fairfield inn & suites indianapolis east. our stay was great and i would give this hotel an excellent rating were it not for one thing only - location. the area that this hotel is located in frankly has seen better days. it is not a bad area dont get me wrong it is just not as nice as other areas of indianapolis. in order to find nicer places to shop and eat we had to drive about -- miles north of the area to castleton. our room was very nice very clean and well decorated. the bed was comfortable. the bathroom was very clean and spacious. although the walk-in shower design made sure quite a bit of water made it out of the shower. a floor drain was located just outside the shower - most likely for this reason. the tv buzzed but had a nice selection of channels. the continental breakfast bar was ok - not spectacular but in a very nice area. my only complaint with the hotel itself was the presence of a couple of geese that guarded the bridge access to the hotel. it was the only way in and the geese would attack each car as it drove over.',happy
id22538,' great location comfortable hotel room for - people. no problem with bathroom for average size people! fantastic view of chrysler building from hotel room.overall a great find in new york for a first time visitor :)',happy
id22539,' i like boutique hotels. i am not sure that this aloft concept classifys as it has a mass produced quality of a sleep inn. dont get me wrong- i like the concept in theory. the lobby area is cool- although all of the soft goods and furniture are not meant to last long. really cheap materials- and maybe that is how they view it as well. maybe they plan to update these items every two years because i couldnt see them having much life beyong that. i like the grab and go next to reception for food and the gift shop items displayed on the wall are really cool. the room...though.....kind of failed to meet expectations. i bet the proto-type room was great- but for me everything felt kind of cheap. the anchor piece in the room is the large headboard that one side has the bed and nightstands the other has your closet and it acts like a room divider. i am sure it was cool if it was actual wood but it is this plasticky material with a fake wood veneer on it- very much like a sleep inn motel or something. the shower could be great- but the floor grout was kind of gross. the carpet is not wearing well at all and will have to be changed frequently. it feel grungy-which it shouldnt because they look like carpet tiles that are meant to be easy to swap out for stains. there was also a big stained one in the hallway. if starwood qa people saw this they would flip. they would also flip if they saw on the floor we were on (-th) that the elevator landing sign was broke in - and held together by tape. lastly- a king size bed should have king sized pillows on them- and not just -. we had to small uncomfortable pillows which downgraded what otherwise could have been a good sleep experience. we did enjoy the bliss bath amenities and the staff seemed nice. anyway good concept in theory but not in execution.',not_happy
id22540,' spent one night while going to a show at penn is landing. old fashioned charm good location restaurants nearby. parking next door. walkable to many sights. a good alternative to the major chains. room quaint comfortable free wi-fi. breakfast was just enough to get you out of the door. only drawback was that mattress was a bit softer than i prefer.',happy
id22541,' recently i was in san francisco on business and a friend who lives there suggested i stay at the archbishop is mansion. as a frequent business traveler i get tired of big sterile hotels. the archbishop is mansion is full of charm and antiques. each room is done as a different opera theme - i was able to peak in several rooms and all were beautiful. there are so many antiques including a mirrow that was in lincoln is bedroom. the mansion is located on alamo square park which is surrounded by some of the most beautiful victorians in san francisco. it is a quiet residential area but not too far from downtown or great places to eat.',happy
id22542,' the hotel contessa is lovely beautifully appointed comfortable and modernly elegant. although we enjoyed our stay - nights ------- there were a few shortcomings that really lowered our overall opinion of this hotel. even after confirming our reservations the day before coming we were given a room with two doubles instead of the requested king and due to our party size could not be reaccomodated with out splitting our party apart (very disapointed). also there are no soft drink machines in the hotel so after the gift shop is closed the only place to get a soft drink is from the honor bar in the room or down at the hotel bar both at an exorbitent price. there are no microwaves in the suites or otherwise availabe to guests anywhere in the hotel so once your room coffee gets cold or if you need to heat up a baby bottle you are out of luck! also the price of breakfast at the hotel was unbelievably high $- for two a la carte eggs (you can buy - dozen eggs for that price!) and there is no where else immediately close by to get breakfast at that is not another hotel. the traffic noise in our room (-th flr) on the street side of the hotel is loud enough to be your alarm clock in the morning. too bad they didnt do more sound proofing. while i dont reget staying at this beautiful hotel i wont be staying there in the future unless some changes are made.',happy
id22543,' our recent stay at the residence inn was great. the room was clean and spacious. we only stayed two nights but were thrilled to have a full size fridge with an ice maker. the staff was polite and helpful breakfast was good and location was great. the only drawback was the amount of homeless in the neighborhood and that is something the hotel cant control. would recomment to a friend.',happy
id22544,' conveniently located in downtown seattle the sheraton was the perfect location for an overnight stay in the city. my husband and i drove to the hotel and it is relatively simple to get to. the staff was kind the room was clean and had a great view of the water. we were easily able to walk to safeco field in about -- minutes and if you like shopping - there is plenty within the surrounding blocks.',happy
id22545,' i recently stayed at the hotel and upon arrival i thought it seemed like a great deal for the money. the lobby is nice and the staff is extremely accommodating and helpful. the only bad thing are the actual rooms. i got a room with one queen bed and it was the smallest room i had ever seen. not to mention that you could hear everything. my neighbor came home at -am and it sounded like he was coming into my own room and putting his coat in my closet. i heard people getting ice down the hall and there was an enormous space between the door and the wall. it seems once again that if it sounds too good to be true it probably is...',not_happy
id22546,' my husband and i have stayed here frequently over the past few years because our daughter lives and works nearby. you cant beat the service and friendliness of the staff and the rooms are always clean and comfortable. there is a manager is reception in the evenings and although the breakfast is usually not included there is free coffee available in the mornings. the area has an energetic vibe and one feels perfectly safe walking around after dark. it is quite easy to reach all the tourist sites by public transportation and there are great restaurants banks pharmacies and a whole foods within walking distance. we arrived at the hotel in the middle of the earthquake frenzy on august --rd after sitting in traffic gridlock for hours. i jokingly mentioned it was my birthday and what a way to celebrate getting another year older. that night when we returned from dinner there was a nice bottle of wine on ice in our room with two wine glasses and a birthday card! this hotel really knows how to attract repeat customers!',happy
id22547,' the hotel shuttle service-driver was polite and courteous and had picked me up within -- minutes of my phone call. front office personnel (taneisha) was nice and courteous. i was assigned a room on the fifth floor even with my hilton gold member status i didnt get access to the executive floor like when i traveled to other hilton properties in tennessee california and florida. ive included pictures of my guest room which was clean and nice. my main complaint involved the lack of wi-fi internet service. a call was made to the guest hotline and an engineering employee was sent to diagnose the problem. i was given hilton is internet help line but later i just gave up! i did order dinner from the restaurant downstairs and was dissapointed at the menu selection. i finally ordered the pork chops with mashed potatoes and vegetable which was a disaster. the pork chop was tough mashed potatoes loaded with melted cheddar cheese and the broccoli was over-cooked. my waiter (anthony) was more involved with talking with other restaurant staff versus ensuring that my dinner was okay. i finally got his attention to exchange the cheesy mashed potatoes for some wild rice. overall impression; this hilton property is a somewhat average hotel!',not_happy
id22548,' i decided to take my three kids away for a mommy bonding weekend and with some hesitancy after reading these reviews used priceline to book a room for two nights. after a great drive down from los angeles(laughing and singing and the like) we get to the hotel. were immediately impressed. until we get to our room. i booked the room on priceline and the staff knew it. since we didnt pay full price we got the crappiest room in the --- room hotel. it was overlooking the parking lot and entrance driveway. plus it only had one bed. one bed for - people? i called to request a different room and was told there was nothing else available. so i left the kids in the room and went to the front desk. i said in a rather loud voice that i was disappointed that the staff did not recognize that this was a safety issue-- having a toddler and a sliding glass door that opened onto a busy parking lot. i surely hoped that there wouldnt be any accidents i said loudly. amazingly enough they found us another room. still only one bed but they sent over a roll away. so my teenager and i slept in the king and the - year old and the - year old slept on the roll away. the room was fine except for a few small details. the room smelled like cigarette smoke but aired out pretty quickly. there was no key to the mini bar (even after i asked for one to be sent up... no one came). the maid forgot to refill the coffee on the second day. the second bathrobe was missing from the room. the towels were really rough but nice and large. the shampoo and conditioner were fantastic. the room service menu was horrible. it was all shi shi food with nothing for the kids. for dinner the first night the two little kids had to split a $-- angus burger ( please leave off the garlic aioli sauce and send fries instead of the herb crusted potato wedges). oh and a warning. many hotels these days add the gratuity onto the room service already. then there is a space on the ticket for a tip. dont tip the server or else youll be tipping twice!! plus a $-.-- room service charge. we ordered a movie on pay per view sat in the jacuzzi (there are three-- one near our building and one two near the pool area.) we swam in the pool (they have a nice kiddie pool as well as a huge main one.) we ran along the beach played in the garden sat in the hammocks... sunday instead of sea world (i spent our sea world money on room service) we went shopping at seaport village. it was a blast. then lunch at carl is jr. ($-- for all of us thank you!) and headed back to the hotel for more swimming. that night we went out for dinner and ended up at a strip mall where i had fantastic indian food and the kids had mac n cheese. dessert was cold stone ice cream! this meal would have cost $-- at the hotel! monday morning i got up early and went for a walk on the beach and had coffee in the jacuzzi (alone) while i read the paper. we packed up and headed out for a last walk around the property. overall id say it is a beautiful property but not great for a little weekend getaway. it is more appropriate for a wedding or a meeting.',not_happy
id22549,' if you are attending a conference at the new nearby center this is a reasonable choice. especially if you get a reasonable rate to earn or spend marriott points. otherwise there are many other better choices in boston. (my favorite being the marriott customs house). if you are expecting an upscale experience to match the regular rates you will be disappointed. even my marriott platinum status just got me an average room while paying full price.',not_happy
id22550,' overall the hotel quality was ok. it was rated as - star but i wouldnt quite call it that. the location is downtown l.a. which if you are looking for nite life this probably isnt a good choice. it actually can be quite eerie becuase not much happens downtown. the parking was very expensive at $-- a day and no choice but to use the valet. the front desk staff was not as helpful as i would have liked on where to eat and getting my car on time however the valet is were polite and eager to help. eating in the resturant was very pricy so if you need to eat go somewhere else ahead of time.',not_happy
id22551,' they promise you points i am a gold member and stay -- nights would not give me free breakfast. stay at a hilton!! the hotel messed up my reservation and took an hour for correction. the room was decent. find another hotel for $---.-- per night they nickel and dime you for everything. i sent a few boxes to business center $---.-- to pick it up.',not_happy
id22552,' the hotel is very clean and although our full sized bed room was tiny (to be expected in nyc) it was also immaculate and decorated simply but nicely. everything was new-upgraded. you will definitely hear that subway rumble by so bring ear plugs. also there is no security to speak of so anyone could bypass reception and take an elevator up to the rooms on floors - through - there is no entry pad-key to use the elevator or enter the building so if you are travelling solo please take that into account. there are plenty of places to eat and pick up breakfast but it is chinatown so it is not going to be bacon and eggs on a roll. we had fun trying out new and (to us) strange foods.',happy
id22553,' fab hotel in a great location with excellent staff. be aware rooms are really small but if youre planning on exploring then youll only be sleeping here so not a big deal. -nd ave subway less than a ---m walk so ideal. plenty of eating places in the area. try sugars for breakfast soooo much more pleasant than katz. staff made such an effort knowing it was my --th birthday. having stayed elsewhere in ny would come back here. generally a tad less frantic neighbourhood.',happy
id22554,' my sister-in-law and i enjoyed our stay at this excellent hotel. staff were friendly and helpful rooms lovely and a perfect size. breakfast and wine and cheese was a nice touch. only a few yards from times square but no noise at all....an oasis of calm to come back to after pounding the streets! highly recommended.',happy
id22555,' i had what the hotel calls a corner deluxe superior room with a small balcony from which if you craned your neck you could see the harbor. the room itself wasnt bad (had a small sofa) although the bathroom was barely bigger than a phone booth. the staff at the hotel was excellent. at this property diamonds are offered breakfast in the diamond lounge. the diamond lounge is a room that is only open for breakfast. it doesnt have any of the normal things you would expect in an executive lounge such as comfortable chairs for relaxing or reading material. the continental breakfast offered is not as good as what you get at your average hampton inn. if you want to eat in the restaurant your coupon allows you to have the full buffet for $--.-- plus tax and tip rather than the usual price of $--. i was told the hotel previously offered the full buffet to diamonds but hilton corporate told the hotel they were being too generous to their diamond guests. although i attempted to chat with the hotel is general manager about their policy toward their diamond guests i was unable to get any response.',not_happy
id22556,' this was the first time i chose to stay in a boutique hotel in boston. we got what was supposed to be a great rate ($---) plus taxes and parking and ended up paying at over $---. the room was the smallest i have ever stayed in and i have been traveling for -- years. if you have read any other reviews on this site you will find reference to the maddening humming noise that actually made our room vibrate. the staff was over-friendly and the one hotel bar was closed for a private function. complaints at checkout about the room size and noise were just ignored. unless you are in town for a sporting event at the fleet center you can do far better at hotels closer to faniuel hall.',not_happy
id22557,' my husband and i stayed here for three nights while in indy on business. there are many other hotels in the downtown area so i advise people to stay elsewhere as the staff here while very nice is inept. we initially reseved two nights then added wed night to the reservation a few days before arriving. as a result it took the staff -- minutes or more to check my husband in: adding that one night (at a different rate) was just too confusing for them. we arranged for a late departure got to our room only to learn that we were locked out: the hotel had not processed the late stay arrangement. that took -- minutes or more to get fixed. we were to be given complementary parking; on leaving that also took even more time and required us to track down the organizer of our event required her to track down the parking manager and even then it took the staff lots of time to figure out how to get the computer to deduct the charge. not exactly a speedy departure. the upkeep was also not good. the floor outside the elevator on our floor was not vacuumed for the entire time we were there (popcorn or peanut pieces all over). the towel dispensers in the restrooms for the conference attendees were not all refilled. the service in the hotel restaurant was also bad the food for one diner arriving after everyone else had almost finished despite repeated requests for it. (it was soup - hardly the item that takes a lot of time to get.) we also felt overcharged for things. my husband was charged $-- for a room service sandwich that cost $-- in the restaurant. the fact that they charged for wifi access just added to our displeasure. stay somewhere else these people mean well but they dont know how to run a hotel.',not_happy
id22558,' my family of - just returned from new york.our stay at the affinia was more than i expected.i did request a view and when i got there they originally had us on the --th floor i asked for a better view received the --th beautiful view.maid sevice was exceptional the staff was eager to help.jacksons hole great burgers murrays diner great food.the area was safe and fun.would go back in a minute.',happy
id22559,' the hotel deauville was not our first choice. we were planning a christmas-time weekend in nyc and didnt make reservations until october and the places we usually stay were booked. so we thought we would take a chance on the hotel deauville. when we first arrived we were hopeful. the lobby was charmingly decorated for the holidays and the staff were very friendly. the elevator was old-school - needed an elevator operator! - and our keys were those cool old fashioned kind not the electronic cards. we opened the door to our room - and were greeted by a blast of hot air. it must have been -- degrees in the room and that was with both of the windows open. after searching in vain for a temperature control we called the front desk and asked them if they had a fan and the answer was no. luckily we were able to purchase one at a nearby cvs and that is what saved our night of sleep because the room was stifling. other items of note - the room was very small and spartanly decorated. the pictures on the walls and the lamps looked like they were purchased at a tag sale. a coffee maker was on the table but no coffee cream sugar etc. the towels were thin and aging. since all we did was sleep here it wasnt a big deal but we wouldnt book the room again especially for the money we paid. even after the nice aaa discount we got at the front desk it was still more expensive than the places that we usually stay at that are far superior. on the positive side the staff was friendly the room was clean and the location was great. also there was a small refrigerator and a modern tv.',not_happy
id22560,' it’s obvious this hotel was luxurious many years ago and although nothing is worn it does look a bit dated but almost in a retro way. it is however very clean very spacious and very comforting. gosh that bed is nice. the giant duvet fluffy pillows and soft mattress wow. the check in lobby is very nice there is a lot of activity going on and staff are very friendly. the location is great too walk to pike market and the best shopping is right at the door step. we didn’t have a very good view. these two -- storey towers which i assume would have views out to the sea and beyond. so it is probably worth paying the upgrade to get the view. the harbour is very pretty.',happy
id22561,' our room was upgraded to a junior suite on arrival without our asking and it was very comfortable and spacious. service was excellent in every way. eastern standard restaurant in the hotel was just perfect-- wonderful oysters and real new england cod beautifully prepared. we arrived after -- and the restaurant accommodated us without any problem. the hotel location is very convenient to transit-- and fenway park! best of all the price of the room and the restaurant were reasonable. ive paid twice as much for much less.',happy
id22562,' my first impression of the laquinta wilcrest was one of shock. the exterior of the building was in desperate need of repair. rotting wood was visible in many locations. the entire hotel is in need of a total remodel. the staff were pleasant but the dirty hotel in need of repair is totally inexcusable for a large chain hotel like laquinta. i shall never stay at another laquinta for fear of finding myself in another dump.',not_happy
id22563,' the burnham hotel is in a renovated --th c. building with a bit of character. i’m not sure of its history but it has the appearance of having been an office building because the top halves of the doors to the rooms have frosted glass panels. (the glass-paneled doors raise security and fire-safety concerns.) it isn’t grand but it has the feel of an old hotel sort of eclectic or maybe it could be called western commercial victorian in style. it’s smallish and cozy. décor in the public spaces is kind of heavy and dark in spite of all the windows in the lobby and adjoining restaurant; the guest rooms are lighter more stylish and very attractive. upholstery drapery and bedspread fabrics are of high quality and quite pretty. reproduction iron work surrounds the elevators and in the elevator hall there is a striking mosaic floor restored. upstairs some of the hallway walls ceilings and stairs are covered in thick slabs of white carrara marble. there are rug runners throughout probably covering damaged mosaic tile; wall & rug colors are deep gold accented with dark red and royal or navy blue. i had made the reservation by telephone because i couldn’t work out on-line a way that a family of four (two young teens) could sleep comfortably. a king suite for $--- was recommended: the children could use the sofa bed and a cot in the sitting room. when we arrived however the staff was unaware that the reservation promised beds for four and they did not appear to have thought about how to accommodate us although we were obviously four people. but when we requested a cot they brought it. when it turned out that the loveseat-sofa was not a sofa-bed after all we had to request an additional cot. this was somewhat vexing but once all of this was settled we were fine. in the king suite the door from the outside hall opens to a short hallway with bathroom and closet on either side leading to a stylish sitting room. it has a high back and high armed loveseat upholstered in gold damask large tv cabinet with stereo and minibar end and coffee tables and a desk & chair. wood furniture is dark formal style. the bathroom is not luxurious (except for the many aveda products) but it is adequate and attractive. there is an iron and a good hairdryer. the very comfortable kingsize bed in our suite came with an elaborate half-canopy crown in blue and gold fabric. the bed is in a small room (-’x-’?) separated from the sitting room by glass-paned french doors--some but not as much privacy as expected; plus access to the bath is through the sitting room. there was - to - feet of walking space on the sides of the bed maybe ----- feet at the foot. this was a corner room with two walls of large windows & great views; sheer roman shades and heavy blue and gold draperies that could be open or drawn. a tv is also in this room. we had a wonderful view of the frank gehry sculpture in millennium park and of marshall fields across the street (fantastic dept. store). the art institute is within walking distance. the hotel staff were responsive and very nice although the valet and bellman were somewhat overly familiar. the only other minor complaint might be that the rug in our suite was a bit soiled and had a wet spot in the middle of the sitting room. a plus: guests are served wine in the lobby at -pm--good wine we thought. this was a very nice touch. we complimented the wine selection and were given a bottle gratis. the hotel has an intimate feeling and we liked the atmosphere. it was very relaxed and friendly. we had no time to eat in the restaurant but the menu was interesting although rather expensive; prices $----- for dinner entrees and at breakfast $-- for bacon & eggs. the restaurant enjoys a very good reputation in chicago. overall a very nice hotel experience.',happy
id22564,' stayed in hotel circle in july -- to see san diego. rooms were nice good beds and great shower head. one of the pools was closed but the other was open and was great for the kids. close to sea world and other san diego adventures. breakfast was so so only cereal pastries coffee etc. no place to sit so everyone had to take food back to their rooms. staff was friendly my daughter has a hard time accessing the internet and the staff was very helpful in getting her going.',happy
id22565,' i was in room ---. i couldnt open my door but the front desk sent someone up in less than - minutes. he was very friendly and helpful. the door knob was backward and had to be pushed up instead of down. the only two free outlets were in the bathroom and neither worked. i didnt notify the front desk i just unplugged the desk clock and light and used those outlets. the noise outside was louder than i expected and there seemed to be some thumping music which i assumed was from the club downstairs. the size of the room is very small but is fine for just one person. the bed is very low to the floor which was weird and not too comfortable. the room was very clean. the entrance to the hotel is obscure and i walked past it on more than one occasion. the lobby is really trendy and and nice looking. the outside patios look like they would be a nice place to hang out in the summer. the location was fantastic. it is across the street from the time-warner building and the shops at columbus circle. it is close enough lincoln center and not too far of a walk to times square. it is a great value for the location.',happy
id22566,' great hotel in westwood convenient to everything - hollywood beverly hills santa monica pier rodeo dr. the staff were all super nice. hotel was very clean and attractive. room service was prompt. stayed in a suite with kids and didnt feel too cramped. i was impressed and think this is a keeper.',happy
id22567,' this is a great property if you want to save money on accomodations. the location is easy and the free parking and wifi are an added bonus (parking in la is never free!). the free breakfast is nice if youre in a group and dont want to pay for a sit down meal - there is something for everyone. there is a starbucks right next door and lots of other eating options are within walking distance. the rooms are noisy so get a top floor room if possible. also the audio-video needs some serious help. you need the vcr (they still have those?!) to operate thetv - lame.',not_happy
id22568,' my wife and i stayed for one night and were very pleased with this hotel. i mentioned we had just been married - days previously and they made sure we had a beatiful view of the harbor (the hotel is - blocks from the inner harbor) and a bottle of wine with a very nice congratulations card was waiting in the room. a very nice touch. staff was very plesant and the romm while small was nice. we would stay there again.',happy
id22569,' we decided as we were on our honeymoon to stay in the waldorf. i have never been so disapointed as i was when i arrived at the hotel. it is dark and gloomy carpets are worn as is -- % of the interior of the hotel. when we got to our room it was filthy dusty curtains peeling paint and wall paperin the bathroom the fixtures were rusty and it was generally unclean i have stayed in nicer budget hotels!!. we complained about the room and were informed that the hotel was fully booked eventually we were moved and our next room was much the same. i think in its time the waldorf probably was a fantastic luxury hotel not any more its trading on its name and im afraid it doesnt live up to it.',not_happy
id22570,' we had a wedding in dallas and spent the weekend here .. the room was lovely .. the decor was very attractive .. breakfast was good but most of all the staff especially tracy were extremely helpful. tracy went over and above taking us to pick up our rental car showing us where shops were and even taking us after a late checkout to the wedding venue.',happy
id22571,' good position i give you. a selection of pseudo-trendy staff in black tee-shirted fashion statements is the approach. due to a close bereavement i had to book fairly last minte $--- a night rip off. thinking a queen double would be ok for a single traveller.....i was wrong. there was the bed but that was it. no light in the bathroom for - days despite complaints. truly awful. go anywhere else. typical hotel response as assistant director of housekeeping i was very disappointed to hear the challenges you experience with the cleanliness of the room and all the other related issues. i sincerely apologize.',not_happy
id22572,' we generally stay in moderate or bargain places but decided to splurge during the holidays. we stayed one night on the way from dc to maine and bought the family package with cocoa aquirium tickets and valet parking. the whole experience was great. the room had a great view of the harbor and was a short hike to the north end. the staff treated us very well. with parking and aquirium tickets the overall price was a good value. for once i didnt feel like a cheap dad cutting corners nor did i feel ripped off at a pretentious place.',happy
id22573,' this is flat out one of the most fun hotels ive ever stayed in. i put hotel in quotes because it is more like funky throw-back route -- hotel meets dance club meets resort meets see and be seen knosh spot. the rooms arent fancy per se but who cares? the are cool and quirky. the staff is as friendly as can be and ready to party or aid in your having a good time. and with a great restaurant and bar having a good time is easy to do! the best thing....they have very few hang-ups. want to take your food up to the roof-tip terrace? fine. want to take your cocktail to the pool? fine...just let us put it in a plastic cup for you.',happy
id22574,' smaller than expected but it is a modern comfortable and well decorated hotel with cozy rooms and friendly staff. i made the mistake of picking one of the busiest weekends to go to ny - fashion week + -- years of ---- so all the hotels available were a lot more expensive than usual. still worth it!',happy
id22575,' - night stay in may on a pre-paid special rate. decided to try this property instead of my usual hotel - block away and i couldnt have been happier. the rooms were on the smaller side but nicely appointed. the carpet was a bit old and even wrinkled in so',happy
id22576,' the title says it all. last time i stayed at this hotel was a personal trip two years back; i had a room over some kind of loading dock or something that kept me up most of the night. this time i stayed for business with no better luck. the hotel itself is fairly grand -- it is actually enormous -- but if you want to see it i recommend going for a day visit rather than staying. the room was spacious enough (see photo) but the bed was horribly uncomfortable. it was exceedingly firm and the rough sheets and linen felt well below marriott standards. indeed it seemed like they were using a mattress pad as a blanket. to make things worse there was an ice machine directly across the hall from my room that every few minutes made lots of noise. there was no door into the ice room so the noise and light came unimpeded directly into my room. piling pillows against the door kept out some light but not the noise (see photo). (hey when youre trying to sleep youll do whatever you can think of that doesnt involve packing up and moving to another room at - a.m.!) when i turned on the shower the drain didnt work properly so the tub quickly filled with over an - of standing water that didnt go down until after i left. there is free internet access in the lobby to print out boarding passes but the connection was horrendously slow so dont bet on it working (at least not quickly). there is a small grocery-type store in the lobby but there is also a dozen or more restaurants on connecticut avenue at the foot of the hotel and several of them are quite good. suffice to say i did not get a good night is sleep and ultimately that is what a hotel is for so i had to lower the ratings. one piece of travel advice -- if youre going to walk to the metro from the hotel take the back entrance. all you need to do is walk down the driveway and youre there which is much closer than the front entrance with that enormously long driveway.',not_happy
id22577,' arrival: taxi from the airport to hotel approximately us$--. priority club members will have the normal recognition and greeting. most staff are excellent and very helpful and check in went without any problems. security: anyone can walk into the hotel lobby and take a lift to any floor as you only have to use your key card to open your room door. very heavy police presence outside the hotel every day with at least two police vehicles parked constantly outside the hotel and at least - police officers always on duty. we always felt safe walking around outside the hotel. rooms: this is an old hotel but the rooms are what you would expect from an intercontental hotel which is very good. the hotel only has -- floors so don’t expect great views. windows are double glazed so no problems with traffic noise. in room safes available. position: great position with restaurants just outside the hotel. tours: the red hop on hop off bus picks up just around the corner from the hotel. cost is $-- per person for a -- hour usage. the cost includes all three loop tours plus the night tour so fairly good value - tickets available at the pick up position around the corner from the hotel. stops include battery point where you can take a ferry across to the statue of liberty and ellis island. there is also a free ferry across to staten island and return with no ticket required. you need to get off the ferry on arrival and go into the departure lounge to take the return ferry. restaurants: try the longwood gourmet eatery just over the road from the hotel on the corner of lexington and --th - hot and cold self serve dishes with about -- selections to choose from and all sold at us$- per lb in weight - ok to eat in as they have their own tables. on the opposite corner there is raffles which is fully licenced - good size steak with chips and side salad for us$--. wine by the glass is a little expensive at $-- per glass. they add a --% service charge which is not mentioned on the menu. there is a liquor store just around the corner from the hotel with most imported wines available from us$- per ---ml bottle. try the australian yellowtail merlow shiraz or cabernet savignon at around us$-- per bottle - excellent wine and good value at this price. internet: cost is approx about us$-- per day and cable connection is available in room. wifi is not available in room but is available in other areas of the hotel. try and get it included with your room package for free. breakfast: hotel full buffett is available at approx. us$-- per person so best if you can have it included as part of your package. very good selection of hot and cold dishes plus fresh fruits. this price does not include --% gratuity so much better if you have breakfast included as it works out much cheaper. breakfast is also available at an eatery just a few doors up from longwood gourmet (mentioned above) at very reasonable prices. overview: great hotel in an excellent position and would recommend it and we would definitely stay there again.',happy
id22578,' i booked this hotel because of the rave reviews. the service is excellent beyond - stars. i guess because there are so many hotels around they have to provide something unique . the reception-concierge were extremely helpful genuinefriendly and were real street smart about touring l.a. they made sure that you were not ripped off when enjoying the sights of l.a. and that was really important because it was hard to get around. one of the staff named syed was exceptional in giving great advice about the city. the location was superb near grauman is chinese theatre. and the rooms were great it can get a bit noisy but i used ear plugs. the breakfast was simple just bagels and muffins and free internet. the hotel was worthwhile and great value.',happy
id22579,' i had a conference in palm springs so i flew out a few days early and spent some time w- my brother in la before heading to the conference. the hotel staff was excellent. i cannot stress enough their courtesy and professionalism. they made the experience better than average. the room was fine...not bad but nothing noteworthy. there was a large bed hdtv (with a wide variety of cable-satellite channels) and the housekeeping staff did a great job. the food was decent but again nothing great. parking wasnt widely available so my brother needed to use the valet service. it was fine but more street or free parking would have been nice. all that being said i got a great rate through the bmwcca and the next time i go to la to visit my brother ill definitely consider staying here again. if you expect a decent hotel w- great staff youll be .',happy
id22580,' ok - i have read through the details of the fairmont and i have to say that they do make mistakes but anyone who says that the personell does not care about the mistakes is entirely wrong. as indicated in the title i had my wedding reception there. i had -- rooms reserved and many details that needed to be taken care of by the fairmont staff. the bell service is flawless at least it was for the - suit cases - big boxes and the several small boxes they took to my room - not to mention the several runs i made them do to get my flowers in and out of my room so my aunt could do my flowers oh that is right i forgot about my wedding dress and - brides-maids dresses. seriously not one single complaint regarding the bell service or the valet service. rooms - there are two different types of rooms at the fairmont. the older rooms i will agree can use a bit of work but they are not by any stretch of the imagination offensive. the newer rooms are in the tower they are excellent. the standard rooms are good size w- beautiful bathrooms and very comfy beds. the suites are very good size around --- feet if i recall correctly w- a very nice vanity to do make-up. my favorite was that there were two tempurature controls one in the bedroom the other in the living room. actually they did not work at first but a quick call down to maintanence at --:-- a.m. if i recall correctly and it was fixed immediately - very important if your wedding dress weighs fifty pounds becasue of the -- foot train. as far as people is complaints regarding not having coffee or things of this nature well look at the ammenaties and you will see that it is not one of them. lobby etc. is beautiful - if i could publish my picures i would they turned out gorgeous and were taken on the property and the park directly across the street. reception - was wonderful more complements about the food than i can possibly say. we did have a problem w- the cake disappearing and some people not getting any but the catering department is being very cooperative with us in fixing this error. there was also a guest who asked for another steak becasue her is was tough and apparently was told no completely unacceptable. immediately upon learning this fact the entire bill for this guest was credited to our bill. like i said before - mistakes were made and there were more than i mentioned but they were all addressed and corrected. basically if you expect perfection dont stay but if you relize the property is run by humans then you will have a wonderful time.',happy
id22581,' i experienced greaty service at this hotel. the staff was very professional and also honest. i lost my cell phone on the hotel shuttle and the driver returned it to me.',happy
id22582,' location is between -th & -th ave --th street. me and my wife stayed there for a -- nights. overalle it was very nice hotel - breakfast included every morning and room cleaning every day. rooms are small but as much as need. there is free internet connection (wifi and lan). our room window was in the courtyard side and was almost quiet. rooms had a air-conditioner. there was a tv set with ---- programs',happy
id22583,' love the smallness of this boutique hotel on the riverwalk. the rooms are well-appointed decoratively and functionally while being most comfortable - the bed was one of the best. my husband loved the not one but two flat screen tvs....the fold out couch would have been perfect for an extra person but we wanted the whole place to ourselves!! really enjoyed the breakfast downstairs every morning and being greeted by the waiter extraordinaire joshua!',happy
id22584,' the hotel itself is small -- rooms total. the entrance and lobby are both decorated with wood paneling. a very beautiful and unique look. the rooms are small; but this is new york and in a building dating back to the early ---- is. if you travel to ny to stay in a hotel room your incredibly stupid. i stayed at the milford plaza near by and encountered similar sized rooms. the rooms are clean and the beds are very comfortable. maintenance is needed in the building small things such as minor cracks in some mirrors and maybe an occasional leaking faucet. although; maintenance seems to be on duty almost always and assisted me with these minor details. the staff was willing to go out of their way to help me. the concierge literally walked me down the block to my destination. in addition he fixed the wifi connection on my laptop; which is definitely out of his way. if you want to save some money at the expense of a small room and lack of luxury this is the place. the place has everything a human needs to survive pleasurably and more. if your picky and dwell on insignificant details such as lavash furnishings gold plated chandeliers and room service go elsewhere. if you want a place to stay at a clean hotel with victorian decorated rooms with a warm and friendly desk staff and concierge near by parking wifi internet with ethernet connections in the rooms and very very comfortable beds; stay at the mayfair. well worth the inexpensive price to stay in the heart of one of the most expensive cities in the world. oh and there are no bugs myself and a business associate stay here a couple times a month. also we never had a problem with the billing. enjoy!',not_happy
id22585,' stayed for - nights with my wife and couldnt recommend it enough check in was easy we were in the room - minutes after walking in room was spotlessly clean and plenty big enough for the two of us but clothes hanging space is a bit limitedthat was the only fault we could find with the room this is new york so you dont spend too much time in the room.times square is about a ten minute walk up -- nd st. and the main bus terminal is - minutes away.all in all a great hotel and we would stay there again and have no hesitation recommending it to anybody',happy
id22586,' after a thrilling but hot week in a camper van touring long island we were delighted to enter this cool luxurious ideally located hotel. very comfortable junior suite. beds magnificent. air-con fab. breakfast buffet appreciated as it meant we could get up and get on with the day.',happy
id22587,' my husband and i just returned from a great stay at the warwick! staff was friendly room lovely clean and decorated beautifully. we were especially impressed when we arrived very early in the morn and asked if there was any way we could get an earlier check-in. nothing was available at the time but we were surprised within - hours to get a call from the front desk that our room was ready! not only that but we were upgraded to a deluxe room due to being my husbands birthday! we have been there at least - times before and will certainly return again!',happy
id22588,' things you must know about this hotel. #- it is amazing. very cool vibe. beautiful modern room #- service is unbelievable. - glasses of wine as you walk in the door. drinks and food in the rooms mini bar are complimentary (expcept alcohol) #- shower is very cool ambiance is very hip and cool through out the room. #- and most important (this is a night club) and then a hotel! very high end night club. if i didnt know better i would have assumed the san diego charger cheerleaders were have a party on the roof. #- the night club is outside on the roof. thursday night begins the weekend. #- music pumped hard (vegas hard until around -:--) #- dont plan on a quite night until after -:-- #- if you can get past the party this place is in my top -- places i have stayed and i travel alot. #- if you plan on going up to the party they treat you like kings there. all door charges are waived and you are given vip status. the people and the surroundings are beautiful. #-- i got it on priceline for $-- good luck',happy
id22589,' looks like hotel went through a major renovation. the on the house breakfast was fantastic with variety of offerings. the wireless internet was a nice and complementry. the indoor pool was great for the kids while the rich plush look of the guest rooms and hotel reminded me of a ritz-carlton hotel. staff has a great attitude very helpful and friendly.',happy
id22590,' as a frequent traveller to the boston area i really appreciate the genuine hospitality and caring attitude of the staff at this hotel! they go out of their way to make you feel welcome and at home. the location is fantastic with easy access to the prudential center great restaurants and the t. the rooms are comfortable and clean. would highly recommend this hotel!',happy
id22591,' i really really like this hotel. it is a bit pricey but i think it is worth it. the locaion is obviously excellent. it is in the heart of times square. i stayed here instead of my usual hotel on a whim based on reviews here on trip advisor. i havent been back to my usual hotel since i stayed at the casablanca. they completely won me over after the first visit. when i checked in on my first visit they upgraded my room free of charge. the rooms have plenty of space for me and are very clean. the only thing i didnt care for was that the window in the room both times i stayed were facing a brick wall. that was no big deal for me. i arrived early during my second visit and although my room wasnt ready the guy at the front desk directed me to the cosy lounge they have set up for guests. i have one minor complaint. i wouldnt even call it a complaint really. ive stayed at this hotel twice so far and ive never seen a doorman. i used to stay at the millennium broadway hotel around the corner (also an excellent hotel imo) and they would always have a doorman there that would hail a cab for you if you needed one. during certain hours it can be difficult to hail a cab in the times square area because other tourists are vying for the same ones. at the millennium broadway the doorman would tell you to have a seat while he got a cab for you. it really came in handy. it would be nice if the casablanca had the same thing.',happy
id22592,' my wife and i stayed friday through sunday and while the stay was clean and comfortable with accommodating and friendly staff. however be prepared for the fact that you are not in walking distance from any convenience store fast food restaurant or shopping of any kind. also the restaurant menu for breakfast was relatively poor and expensive definitely not worth the expense and the hotel management should work on improving this. the breakfast buffet wasnt much better that is found in lower rated hotels. free shuttle service is available to the airport which was generally good.',not_happy
id22593,' i agree with all the reviews. this courtyard is spotless. looks brand new. great location and a cheaper alternative to my conference hotel. friendly staff. good size work out room with treadmills weights televisions and pool. my room was a queen and not large. okay for one person or two people who are close to each other. free internet and computer and printer in the -- hour computer-business center. starbucks in the lobby. corner bakery nearby. i will be back next time in chicago.',happy
id22594,' stayed four nights for a conference. the hotel is directly across harbor drive from the airport. there was some airport noise but from my room it was minimal. i highly recommend that someone planning to stay here sign up for the starwood preferred guest program as they seem to provide a whole floor for members. i really liked getting the two liters of complementary water every day--beats paying the normally exhorbitant prices! they also had coffee and tea in the elevator lobby on this floor. a nice touch. i stayed in the east tower in a corner room furthest from the airport which partly explains the low aircraft noise. i had a balcony overlooking san diego harbor and was able to watch the sun set over point loma as well as watch ships coming in and leaving from the pacific. pretty cool. beds were very comfortable the cleaning staff wonderful and the downstairs staff very friendly and approachable. parking is a bit steep but i believe it is true anywhere downtown. took five minutes to get to the freeways maybe ten to get to gaslamp quarter. overall a great stay and i highly recommend it!',happy
id22595,' if cant find a room somewhere else this one is fine they should pay more attention on burned out light bulbs mold in the bath room smells humidity etc. all are simple to solve problems manager should check the rooms and judge if would stay himself in a place like that. rooms are clean overall but minor details needs more attention. interesting among the two rooms i had the doors have signs of forced entry guess not a good sign... rather have a shampoo amenity instead of the non-working coffee maker you get what you pay for....',not_happy
id22596,' this hotel was sooooo freakin awful that i just had to come online to write a review which i never do! don;t take me worng its in the heart of nyc so very convinient and the price was a steal for us just $--+tax. but -- the experience was something to remember making it the worst hotel in the world ive ever stayed in. we waited for an hour to check in which is ok given its busy. then when we got the room first it was very dirty all the bedding on the floor etc. went down changed the room -nd room was filled with cigarette butts all over. changed it again -rd room - bedding all on the floor once again - this was after the manager promised its a very nice room. all this happening while my -- month old waits in the car in -- degree wather outside after coming back from a - week stay at a hospital. you can imagine the agony. anyways the -th room finally worked with no working tv that they fixed after - hours. i was hesitating to lay down on the bed cuz it just didnt seem very clean. the whole floor was very suffocating we could not wait to get out of the room. i am hoping i never need to stay here again.',not_happy
id22597,' we booked this room through hotwire so got it a reduced rate $--- for - night. the hotwire guidelines said this hotel was a - star hotel however i would rate this as a low - star. reason being although the hotel has an impressive old fashioned lobby the rooms felt dated and in need of a refurb. the celling paint in the bathroom was peeling and also the carpet looked like it needed replaced. also there was a door in the corner of or room which connected to a funny corridor about -ft long which lead to the next room. although the other door was locked our door wouldnt which left me feeling a bit uneasy at night and anytime we left the room as i wasnt sure if the other room was able to open there is and have access to our room. another point i didnt like was that although the room had a fridge it was locked and the front desk had to be contacted to open it. when asked about having it open they were trying desperately to put us off saying that it is because it doesnt cool drinks but just keeps them chilled. we actually had to ask twice to have it open as the first time it wasnt. also when our room was turned done by room service they failed to notice the empty toilet paper so we had to contact the front desk to get more. apart from the mentioned things above the location of the hotel was spot on right at the gas lamp district and the - young girls on the front desk where very helpful when it came to suggestions for places to eat.',not_happy
id22598,' everything about the marquis is big; if you are looking for a quiet place to stay this is not it. but the location in the heart of times square cannot be beat. one negative-and it is a big one for business travelers. internet service is spotty at the marquis; the lack of reliable service impacted my ability to work. i will stay here again for a fun trip but i will not do soon business.',not_happy
id22599,' overall the hotel is ok the room was clean and since we mostly were out (and didnt spend so much time there) i guess if you only need a place to sleep and located in a good area this hotel can work. i was a bit surprise from the very very small room and bathroom. sometimes it took like - min till the hot water in the shower started to flow and in our room we didnt have ac- so if you are going to stay there when its hot you should check the ac matter.',not_happy
id22600,' hotel seems ok on the outside rooms were dirty carpet dirty outdated seemed like there were a lot of people living there. beds felt like you were sleeping on a piece of plywood. i am surprised this hotel still carries the super - logo considering it should be comdemned.',not_happy
id22601,' my stay at this hotel started with great promise. the checkin was extremely friendly the location is better than i expected for the price. and if the room were hygenic - it would have been a good value with the free breakfast and all. unfortunately the entryway and bathroom are done in white tile. and it looked like they hadnt mopped in weeks. i called down that morning to ask them to mop the floor. okay - perhaps a maid made a mistake and the last folks in the room were messy. that would be forgivable. at that point i would have been happy with a cleaned floor. came back after an afternoon of museum-going and shopping - and the floor looked exactly the same. i called the manager who said weve got new floor tiles - ive got - complaints about this so far today. it is part of the tile pattern it is not dirty. (do most people buy white tile that looks dirty? or skillfully installs so that bootprints line up on multiple tiles?) i asked her to come up. she wiped her dry finger against some of the stains and pointed out that no dirt was on her finger - and that was proof to her. they told me that theyd try to mop it again - even though they kept saying that the floor was not filthy-dirty. i waited for a half hour just to see what they did when they mopped the floor - but i had to leave. i never saw the maid again. she may have come when i was away - i dont know. but the floor looked the same when i returned. my first call to hilton to complain was met with a telephone operator who insisted that if the manager wouldnt help me there is nothing she could do and refused to register my complaint. i called the special silver member line (which i am) who at least took my complaint seriously - but would not offer anything other than to email management. i really didnt feel like i could take a shower in the morning and touch that tile floor. so much for my weekend trip. i cut my weekend trip short and drove home that night. the funny thing? this was a rewards stay. intended as a special gift for loyal frequent business clients. this is a reward that i would rather not have had.',not_happy
id22602,' before visiting the hotel i emailed looking for a quiet room on a high floor. got second floor next to extractor fans. i had booked a room with a kitchenette. it had a fridge and cooker nothing else. not a mug glass or cutlery zilch. looked to change rooms by phone to reception .when i called down i was given the key to a room on floor - without a single word being spoken. nice customer service. new room had glasses mugs cutlery stocked fridge. very nice. got plates and bowls from lovely housekeeping staff. great size room quiet good beds no natural light. lifts were a serious problem. only one lift and the service lift worked met some lovely staff in the service lift. often took ten minutes to leave hotel. make sure you have everything u need when leaving. the view from the roof was awesome . public areas on ground floor cold. didnt eat in the restaurant as it is expensive and there are many alternatives nearby. we had to call security as we were woken at --.--am by a delivery person banging incessantly on the room next door twice. the occupier of the room was known to security and was in the bar. the hotel is conveniently located and we could walk to most places.',not_happy
id22603,' well i had all good things to say about the chandler inn until today. upon staying there over the past couple weeks while apartment hunting in the city we were first given one of the redone boutique style rooms at the rate we found online...this continued thru everytime we came back or extended our stay with them up until today...we had the nice remodeled room last night and upon extending today was downgraded to one of the floors not remodeled and a lot less appealing because that rate falls under the catagory for that room.. talk about bait and switch! the worst customer service i have ever experienced. and ive been in the industry for ten plus years! bad move!',not_happy
id22604,' we stayed at hampton inn for - nights. we found it from trip advisor.com. the hotel is situated in the -th avenue beetween the --nd and the --st street. it is in a great location because it is in a walking distance from the city is main attractions such as the times square moma rockfeller empire state building etc...it is near - metro stations and -min walk from the port authority. hotel is rooms were very clean! the stuff was very friendly and very helphul! it has free breakfast until -- and free coffee tea fruits and biscuits for the rest of the day!! we enjoyed very much our staying at hampton inn and for sure we would reccomend it!! if going to new york again this is the place to stay ! we should stay again!!',happy
id22605,' we stayed here for the otakon anime convention. we selected the hilton because of the connected walkway to the convention center which was great. also many of the convention events took place in the hilton is conference rooms. check in was super fast with the kiosk in the lobby. self parking was $-- a day. steep but on par for other hotels in the area. nice room. good room service. nice hd tv with hd programming but it kept cutting out now and then with the satellite reception. the pool and hot tub and spa were clean and very nice. room was quiet clean and comfortable. check out on the tv no problems. great hotel!',happy
id22606,' my wife and i stayed there for our anniversary.parked the car in their parking garage and never used it again for three daysand that was to end our stay.our run had an entry from the river walk and double doors leading to the pool.very enjoyable stay.',happy
id22607,' we had a great stay here and chose the hotel because of concert plans at the hob. room was nice a little sparse with the amenities but comfortable and beautiful large windows looking out on chicago. the hotel lives up to its rock and roll image - dark halls do not disturb signs aplenty and considerate housekeeping that doesnt bang around the halls in the mornings. i imagine it can get very loud late-night (although we had no issues with noise) but be warned. the hotel is under new management (will soon be a lowe is i believe) and so there was no lobby to speak of. that was a bit of a bummer since we couldnt hang out at the hotel bar before and after the show. im curious to see how it changes under new management.',happy
id22608,' just wanted to take the time to compliment the lakefront restaurant at the hilton on the quality of their breakfast cuisine especially the freshness and variety of fruits and vegetables as well as the variety of items on the hot buffet including the made to order omelet bar which is great. and last but not least i must compliment the courteous friendly and efficient service of the server staff especially fanny. it is always nice when people remember you from previous visits. her friendly smile and words always makes me feel like im a neighbor. the best compliment i can give is my recommendation to my business associates which i continue to do. please keep up the good work and the hilton lakefront is where ill go for breakfast!',happy
id22609,' my fiance and i were in dallas for one night and decided to stay at embassy suites. we trusted the brand and trusted that it would be good. upon entering our room we were blown away by the encompassing scent of cigarette smoke. it was the worst smell of smoke id ever experienced and we knew wed have a headache fast if we had to stay there. we went down to request a non-smoking room and were promptly told that there was no where else to put us and that we had to stay there. needless to say we suffered through a night of headaches sleeplessness and stench. will never go back.',not_happy
id22610,' after reading some of the reviews i was a bit skeptical but took the chance anyway. we had a great experience! the front desk staff were helpful and friendly the room although a bit worn was clean and comfortable. the hotel does allow pets and denny park is about a block away. there are also some handy spots right in front of the hotel. just make sure you bring your own baggies to clean up after your pet. it is a mile or so walk to the market but the streets are pedestrian friendly. breakfast was the usual- waffles muffins yogurt cereal. hotel is under renovation right now but we were not inconvenienced by noise workmen etc. free parking was a plus.',not_happy
id22611,' i very much enjoyed my stay with ota. service was fantastic and they really did a nice job making my stay a bit less stressful with the kids (- & -.-yrs old). little touches included always being there at the door to assist with lifting the stroller up the front stairs being there with an umbrella at the ready as we were heading out without one (we forgot it was going to rain later the front desk apparently did not). cleaning staff noticed kids things in room and by -nd night removed many items from mini-bar to make room for milk juice etc. for kids. overall a sharp looking well located hotel if you plan on spending time in central park. compared to similar options the room was a bit more spacious for manhattan. only thing i didnt like so much were the pillows-beds....compared to some others ive tried but that is a personal thing. --th floor patio views were pretty cool. nice place to relax above the city.',happy
id22612,' i had heard amazing things about the spa at the wit so i decided to try it for myself. i loved it! the atmosphere was serene and the locker room was private (had it all to myself) and provided everything i needed and wanted. even when i was waiting for my massage to begin i had the most amazing tea. the tranquil massage was such a treat especially since im a dancer so i need to keep my muscles healthy. overall i would definitely come back again. a pleasure!',happy
id22613,' we stayed at the handlery from feb.-- to feb.--. we stayed here because our daughter sarah stayed here for comic con ---- and she enjoyed it. jeff & rich in concierge were super to deal with. they were very knowledgeable and friendy. erica in postcards remembered sarah from her stay last year. both erica and laura were great to deal with. jose lupe and robert also in postcards were great. stephanie & erica at the front desk were also great to deal with. lisette was also extremely helpful and friendly. any concern that we had was addressed quickly and politely. as for the hotel itself it was clean and comfortable. the pool and hot tub were nice after a hot day wandering around. the hotel was located convieniently close to everything we wanted do from gaslamp to old town to coronado to balboa park. shopping was close and easily accessible from the hotel site. the next visit we do to the san diego area we will definitely be choosing the handlery for our stay. the staff made us feel welcome and we felt we were treated better then just guests staying at the hotel.',happy
id22614,' the staff was friendly and very helpful. they provided my friends and i a great stay at their location. they were helpful and informative when we needed to get parking for the evening. they were also helpful when we were looking for the best way to travel to specific locations.',happy
id22615,' we selected library hotel based on trip advisor is selection. we were delighted by the service and particularly by eric is professionalism hospitality and warmth. the room was confortable and quite silent for new york. the wine and cheese was really something we loved to experience. i would recommend this to any couple who wants calm (choose the top floors) great service a cosy atmosphere and who love books.',happy
id22616,' it is always a challenge to find an affordable hotel in new york city. the beacon was a good choice. i travel to new york often on business and each time i try to save the company a little money. the beacon helped me to reach that goal. the hotel is located on broadway near west -- street and just a few steps away from the subway station so the location is great. there are many restaurants and shops nearby and a gormet supermarket right across the street. what i liked most about the beacon in addition to the location is the friendliness of the staff. check-in was very quick and pleasant. the rooms are a good size not too small or cramped and they are equipped with a mini fridge a range top pots dishes and a microwave. i could bring leftovers from the restaurant back to the hotel and heat it up for a late night snack. the decor is nothing to write home about it is no trump tower. the wallpaper and carpet is little outdated and is starting to show signs of wear and tear along the edges but considering the bucks im saving i didnt mind at all. if you are looking for atmosphere and elegance this isnt the place but if you are looking for a comfortable budget hotel you will like the beacon. i would stay here again because of the price and location. staying in the beacon is like staying in a nice well worn shoe its comfortable.',not_happy
id22617,' we were met by helpful valet and luggage staff that parked our park and transferred suitcases to our room. the staff in hotel lobby was close to indifferent but as first time visitors to the big apple we learned quickly that this attitude is more common in nyers. the one bedroom suite was spacious and fitted all five of us easily. the lounge on the second floor was equipped with complimentary wifi and fast internet and often frequented by our kids to sent whatsapp messages to friends and family. the hotel was in close vicinity to many midtown attractions including the top of the rock museum of modern art central park empire state building metropolitan museum that we all visited on foot with the city pass. also close to metro entrance at -- or -- street and the intrepid air museum. fashion district was a paradise for the ladies who purchased many fine fabrics and clothes. the lego store and fao schwartz were our sons favorites. emporium foods and shbarro at west --th were our main food suppliers during the - days stay. boat trip to statue of liberty and ellis island were great.',happy
id22618,' stayed here just - nite as we got a cheap cheap rate online on quik book less than a hundred bucks. pretty amazing for manhattan. the ace is walking distance from megabus-bolt stop. we arrived around --:--pm. the area was just ok then others might think it a bit iffy. the area is definitely grtty but centrally located and just fine in the day time. when we walked in my partner asked if i had booked us into a nightclub. it was very noisy and boisterous. a tad pretentious i wont lie. but not as young of a crowd as i thought. check in is on the right as you walk in; it is hard to tell. check in was smooth. we were upgraded. service was friendly. hard to tell who works there no uniforms and everyone is a hipster including the staff! slow and small elevators and only - of them. the room was spacious for ny standards new clean with cute and trendy amenities. the room was dark though no light coming in from the windows very little light from the lamps and dark carpeting. the bathroom had an odd layout but was clean and new. we didnt have any issues with hot water as some others did. flat screen with bbc america a plus. comfy beds but a bit short and too many pillows (- per bed). oh and a smeg fridge. but. oh the but!! it was hot. constantly. we couldnt do anything about it. left the window in the bathroom open -- it was cold outside -- and gave up. we slept badly what with the heat (it was nearly -- degrees in the room) and the rowdy people coming back to their rooms at - --am and then the business people in the mornings on their phones. free computer around the corner for those traveling without a laptop. someone left their email and facebook open -- duh! logout people. was excited to try the stumptown coffee but the line was out the door everytime. left the hotel instead. as much as i wanted to like the ace and as much as i liked the price and the upgrade i wouldnt go back and cant recommend it until i know for sure theyve fixed the a-c. i cant imagine how hot the rooms will be in the summer. brutal.',not_happy
id22619,' we used this hotel as a base for our girlfriends weekend trip to sf and napa. the location was great and was down the street from the westfield mall. there were a variety of stores around the area which was a big hit during a girls trip. there were also plenty of restaurants nearby including a buca di beppo across the street. it was within a few blocks from the powell bart station and the powell and market street cable cars. the rooms were pretty spacious and beautifully decorated and were very clean. we all slept comfortably on the beds. we thought we had - queen beds during reservation but it turned out to be double beds. the bathroom had a sliding glass door with no lock. there was no bathtub but a pretty spacious shower. there was plenty of storage in the room and bathroom considering there were four ladies staying inside with a lot of accessories. service was absolutely wonderful from the concierge staff who helped us out with free tastings in napa to recommending places to eat around the neighborhood. the front desk were all courteous and helpful accomodating us by placing our other friends across the room from us. the bellmen always greeted us with smiles and were more than willing to help us out. we would absolutely stay here again for its convenient location and great overall value.',happy
id22620,' it was my first stay at the alexis but it wont be my last! my room was spacious; in fact my college student niece said it was larger than some apartments in seattle. staff were all friendly and helpful. comfortable convenient spotless and tidy! lots of light with huge windows heavenly bed and seating. excellent food in the adjoining library bistro. try their dutch baby for breakfast! i just liked the vibe of the place. like i was home but better! :)',happy
id22621,' make no mistake about it this is a hipster hotel. everything about it is hipster from the decor to the crowd in the lobby to the line to get in outside on saturday night (hotel guests can skip the line). so if that is your style this is definitely your hotel. if youre like me and you dont necessarily eat sleep and breathe hipster style in your day-to-day life i think this hotel is still worth a short stay if youre into unique and interesting experiences over the usual bland --- star hotel. a detailed person would really appreciate the subtleties that make this place stand out like the hand crank pencil sharpener and pencils instead of the usual hotel pen the vinyl record player in the room or the blank sheet music in case you want to write a song while your there. there are also some great movies on pay-per-view and free wifi (when it works). it is very clean and in a good location with the nqr trains right around the corner and the --- just a short walk a way. the ace could still use some improvements though which made the charm wear off after a couple nights: -the elevators are literally the slowest ive ever experienced in a hotel. -the doors are literally the thinnest ive ever experienced at a hotel. you can hear conversations and other goings-on in rooms down the hall *crystal clear*. -the doormen are friendly but the other staff is not. the guy who handled my check-in seemed interested in anything but being helpful and when the internet and tv went out two days in a row there was no apology when i called to inquire about it. the bottom line: -if youre a hipster stay here before it goes out of style. -if youre a young person in town for a weekend it is worth staying here. -if youre over -- or traveling with a family dont stay here. -if youre anyone staying for more than - nights dont stay here.',not_happy
id22622,' free breakfast and shuttle to the airport. small room for business class hotel.',not_happy
id22623,' two old hotels renovated make one great hotel! the rooms are spacious and beautifully furnished. in the heart of the bar area it is a bit wild in the streets on weekend but the rooms are quiet and the front door is secured. valet parking only is pricey at $--.-- a day but overall they attendants were very responsive and took good care of the car. - minute walk to the colts stadium. only one elevator can be slow so we often took the nicely carpeted stairs to get down to the first floor from our room on the top - -th floor. nice furnished living room-kitchen-dining room area with a large sofa bed-chaise lounge. two comfy queen beds and another tv. we like it cold and the ac worked well. breakfast was decent and they even include a decent diner monday-thursday. no evidence of smokers here! room --- has a decent view out the front of the building toward the west.',happy
id22624,' i got this room on a bidding site and was pretty angry that it was listed as a four star riverwalk (area) hotel. it turned out to be a shorter more pleasant walk to the riverwalk than i had anticipated but i was still glad to have my daughter is intimidatingly large boyfriend along. one sideline benefit of being slightly off the riverwalk is that i finally saw some of the adjacent areas i had never taken the time to see such as la villita and hemisfair park. the hotel is nice the rooms were large and nicely decorated a balcony overlooked a beautifully landscaped courtyard the beds were very very comfortable with luxurious linens. the room was much quieter than many downtown hotels. self-parking is still $-- per night which was a little much in my opinion as it is in an open parking lot. the staff was very friendly and helpful.',happy
id22625,' we had no problems during our stay except that the parking is $-- per day! not a lot of nearby street parking so you have to pay. typical downtown situation. great location but parking .... the building is cool rooms and hotel newly renovated.',happy
id22626,' i loved this hotel! we got there - hours early and they went ahead and let us checked in. everyone was so friendly and helpful. yeah the items in the mini bar were overly expensive ($- for a can of soda) but i guess that is normal. the rooms were on the small side and not at all what i imagined they would be like considered the hotel is called the la mansion. i was very disappointed when i saw our room but after awhile it kind of grew on me. our room had a view of the pool which was beautiful but it was lould. i heard kids screaming every morning which was not plesant to wake up to. over all i enjoyed my stay at this hotel and i would stay here again. if anyone over -- reads my review and desides to stay here you have got to go down to the hotel bar and have a mojito .',happy
id22627,' i made my reservation online and when we arrived after an - hr drive i asked to see the room before we registered and the first thing out of the clerk mouth was that we could not cancel the reservation because we made it online and that requires -- hrs notice. the -st room we looked at had hair on the bathroom floor and no toilet paper. the -nd room the bed was improperly made the bottom sheet wasnt tucked in so i looked and the mattress pad had a big hole in it and also had hair in the bathroom. the -rd room had hair on the toilet seat. finally the -th room was okay but it did have an open bottle of shampoo on the table. we finally accepted this room for - reasons - we were tired & - we were going to be charged whether we stayed here or not. i did become iirate with the clerk so he wasnt that nice back. so i had my husband go back and finish the check in with e open bottle of shampoo.',not_happy
id22628,' our stay started badly as the first room we were sent to hadnt been cleaned or made up! after this false start i was a little concerned but things improved. we did arrive early and so it was great to be able to check in before --am. the room was comfortable. we opened and closed the pointless dishwasher... really who uses a dishwasher to wash wine glasses in a hotel? the best part of this hotel was the lounge. great coffee machine! pastries in the morning were fresh and plentiful and we really enjoyed the coffee but they did run out of to go cups. it didnt really bother us as we were in no rush and spent an extra half hour drinking coffee before venturing out into the city. the restaurant within the hotel (lexington brass) was also very good. excellent service and we were given a complimentary appetizer.',happy
id22629,' outstanding service and outstanding cleanness of my room. staff were friendly and helpful. wifi was excellent. i would recommend anyone staying here. im and pleased.',happy
id22630,' lovely intimate hotel walk to convention center - nice alternative to a convention hotel. small suite rooms comfortable beds friendly staff.',happy
id22631,' the signage for an attached hotel to the airport was poor at best! if you have the misfortune not to arrive at the international terminal its a very long walk! the checkin staff was very friendly and the room sure could use some renovations. the new toiletries arent as good as the previous. the executive lounge breakfast selection was mediocre at best. i paid over $--- a night and felt better value existed elsewhere.',not_happy
id22632,' this hotel is centrally located- only a few steps to the subway and a few blocks to time square. the staff are very friendly and helpful and our room (----) was relatively spacious. the bathroom had a large tub and large separate shower with a downpour shower head which was awesome! we would definitely stay at the bryant park hotel again! on a side note: booking show tickets through the concierge is not for the budget-conscious since they only offer premium seating with a considerable mark-up for a third party agent.',happy
id22633,' stayed - night had a city view if that is what you want to call it all we could see is the car park the bed was nice and comfortable the rooms are just a little high priced. nice view from the lobby take out a loan if you want to eat in there restraunt.',not_happy
id22634,' the stay at the topaz was great. we brought our dogand the staff could not have been friendlier or more helpful',happy
id22635,' my daughter and i were pleasantly surprised that this boutique hotel was better than we had hoped. our double-double room was spacious immaculatewith large windowsand pleasing decor. lots of hot water for the shower. staff is pleasant and accomadating(we were able to check in early). breakfast in a room off of the lobby was quite good with a choice of breads bagels muffinscereal and beverages. on a short block between -th and -th avenue it is a great location near the subway and walks uptown. we shall stay there again.',happy
id22636,' we got a pretty good deal on priceline and checkin was fine with friendly staff. room was fine but not great. overall stay was good but not sure we would want to stay here again not sure why but just felt it was a strange hotel.',not_happy
id22637,' we just got back from - nights at the arizona biltmore in phoenix during our spring break week (late march). i wasnt sure what to expect from this historic hotel but both my son and i were delighted in every way. a class actbiltmore offers the best service i have ever had at any hotel incluing those on this level. fyi there is a handy cafe where you can get coffee tea espresso drinks and bakery goods. then there is the fun for kids ... we werent there long enough to take advantage of all the hotel had to offer in their kids program but we had fun at the main pool area with restaurant-pool bar. there is one slide which isnt huge but big & fast enough for adults to enjoy it too. there were plenty of wait staff to make getting food & drinks easy & quick all day. there are - pools in this complex then there are - other simple rectangular pools scattered throughout the villas. i was sorry to have missed an aqua aerobics class. if you go be sure to check the recreation center (a little hard to find - adjacent to the salon) for a schedule at the beginning of your visit. there is also yoga & other classes plus bike rental tennis basketball etc. the grounds at this hotel are stunning and i really enjoyed walking around taking pictures of the frank lloyd wright architecture. you really feel like youre experiencing history in this hotel originally built in ---- which has hosted every president since. currently there is a great b-w photo gallery on flw & his photographer pedro guerrero in a hallway off the lobby. i thought our room was great - very comfortable bed bathroom was elegant ... and we were just in the standard room with a view of the main pool complex. there is a mini bar fridge which we used to store our water bottles fruit etc. when we arrived. one of the most convenient aspects of this hotel was the straight shot down --th street to the airport - couldnt have been easier. and they use a great car service execucar (part of the super shuttle company) if you dont have a rental. also the free wi-fi was nice. i would absolutely stay at this hotel again.',happy
id22638,' room was very nice and contemporary. arrived close to - in the morning and oscar was in the front cheery and wide eyed!. please if you are mgmt give him a raise this guy is top notch..at least give him a few dollars to upgrade his skateboard! amenites were all bath and bodyworks my hair smells like rainwater leaves now. beds were thick covers were nice. my only complaint is the bed is a bit high so if you have an infant prepare to make a pillow castle. highly recommended and of course will stay again!.',happy
id22639,' stayed here twice both times in - bed dorms. the first time the room was a reasonable size the second time you could not fit - people standing in the room let alone - people sleeping in there! very big difference the second room was a joke esp considering a bed was $--us a night. there are - bathrooms on each floor and every day there was at least - of them out of service meaning long waits. the toilets were also constantly blocked esp at night time and shower pressure was minimal. the hostel has a good eating area and lounge room but there are movies being blared at top volume --hours a day ok for the first day or two then it starts to do your head in. we were lucky in that we checked in at odd times and there was no queue but there was often loads of people in reception waiting a long time to be checked. we asked cleaning staff what time we could leave our bags in the room until and she said -pm. when we tried to leave the reception clerk tried to charge us $-- for our bags!! needless to say we did not pay due to many heated words about staff and wrong information. that being said the hostel is in a pretty good location close to many metro lines cafes etc and has pretty good internet i suppose. i have heard this is one of the better hostels in ny so i wonder what state the others are in?????',not_happy
id22640,' our two night stay was comfortable and quite enjoyable. our room faced the street but the street noise was not an issue and having the windows allowed for more natural light. the mattress was not terribly comfy but my preference is a pillow top. in the room we had a flat panel tv mini refrigerator and a great built-in lighted dresser complete with tri-sided mirrors and an electrical outlet. the bathroom was good sized and marble tiled. tub with shower head plus a heated towel rack iron and board. towels were better than most and the toiletries were generously sized. we did not have a vehicle but parking seems to be costly and bothersome per prior reviews. we rode the circulator for free to penn. the bus stop is a short walk away from the front door of the hotel. we thought the staff was courteous and helpful. the hairdryer is hung in a bag on the back of the door to the tub-toilet. we spent a week on the east coast and out of the three cities our most comfortable stay was at this hotel. i mentioned we were attending a graduation so we received a special rate.',happy
id22641,' i loved this hotel from the minute the smiling doorman opened my cab door for me. i wish every hotel paid attention to the small and pretty simple details that make your stay enjoyable from the hot chocolate and free coffee in the reception area (and wine at night) to free internet to radios that charge your iphone in your room. my room was large and quiet and had heavy drapes that blocked out the light. i slept great. the decor is nice if a bit over-the-top but enough to remind you that you are staying someplace special. id recommend this hotel to anyone looking for a place to stay in denver. it is a well-run hotel that is tuned into the needs of travelers.',happy
id22642,' fantastic location - blocks away from the alamo - blocks away from riverwalk and a nice price to boot. parking can be an issue $-- valet but there are other less expensive and convenient alternatives nearby. there is a liquor store across the street for those inclined but they close by -. we enjoyed our stay here immensly. the staff is very helpful and friendly. there is a fridge with a freezer in the room as well.',happy
id22643,' if you are looking for a - star hotel with impeccable service look else where. however if you want to enjoy philly and all it has to offer and are on a bit of a budget this a diamond in the rough. as already stated practically near everything. rooms are a bit small can be a bit noisy hallways can get a lil stinky but wouldnt hesitate to stay here again.',not_happy
id22644,' staff : very friendly and helpful. room : very clean rooms and no odd smells of any sort. beds were very comfy and the pillows very soft. my only complaint was that the garbage cans were tiny we were forced to leave refuse on the floor because of this. breakfast : i enjoyed the brown bag with water muffin fruit and cereal bar. coffee and hot chocolate were available ----. value : self park was only $-- (valet $--). the room was a great value for the location. i would definitely stay here again.',happy
id22645,' the hotel was very easy to find. it was a - minute or less walk to everything we wanted to do near beale street in memphis. rendezous is in the alley next to itthe ball park is across the street beale street was a very safe - minute at the most walk. the staff was just ok not over the top friendly or anything. the elevators are super slow! rooms are on the smaller side but they are fine for a night or two stay. the bathroom on the other hand was very small and needed some work. the bed was big and comfy.the tv was flat screen and a nice size. if the price was right we would stay here again because of location.',not_happy
id22646,' the metro hotel is really well presented and the staff friendly and accomodating. the hotel is decor is really charming. the metro bar was really nice too and breakfast in the morning was great and really generous- bagels galore!. there is also a small gym facility that has some good equipment- so well worth using if you fancy a bit of exercise. the roof terrace was nice and has some great views of the empire state building and macys. our room was also nicely presented good flat screen tv coffee making facilities and nice bathroom with a walk in shower. the room was nice and warm however in the end we had to adjust the thermostat because it was getting too warm. i was expecting more noise from the city but actually it wasnt too bad. hotel is in a good location- near to empire state and metro stops going uptown and downtown. recommend jumping on metro to greenwich or soho for good quality restaurants although there is a small korean quarter near to the hotel. all in all a really nice hotel.',happy
id22647,' room smelled moldy carpet was wet enough to soak the bottoms of my pants and my slippers bedding was damp bathroom was dirty water condensation running down the doors. staff was not helpful would not give a refund as room was booked online.',not_happy
id22648,' had a two night stay here in january. we enjoyed a suite looking at the hollywood hills. great room with ample space. excellent hermes amenities. excellent gym. concierge were spot on with their dining recommendations. great for celebrity spotting.',happy
id22649,' this is a top-class hotel. we booked a king deluxe room - a bit pricey but actually well worth it especially after a long-haul flight. big comfortable bed spacious seating area great bathroom. breakfast is very food - fresh fruit croissants toast various buns cereals etc. friendly efficient and helpful staff. the bar can be a friendly place especially in hour. the restaurant is also quite good but not quite excellent. overall a top-class experience.',happy
id22650,' my experience at this hotel was superb - from the great communication with sam prior to my stay to the amazing service that started as soon as we step foot out of the taxi! sam the hotel staff and friendly and attentive to your needs and we were treated to a complimentary bottle of bubbly and a box of chocolate in celebration of our wedding anniversary compliments of our concierge! sam and the front desk staff are a-! the views from the room are stunning... the bathroom vanity was incredibly placed in from of a large window with a view of the port and docked cruise liners. great complimentary coffee and tea in the a.m. stunning rooftop terrace - a great place for a drink before stepping out for dinner....manager is wine reception between - and -pm is a nice touch - unfortunately we were always out at this time.... luxurious impeccably clean... staying at another kimpton hotel in miami (the epic) in a few weeks because of the great experience we had at ink--! i highly recommend this hotel. kimpton rocks!',happy
id22651,' pay attention to your credit card statement! we were charged four times for the same weekend stay! each time they charged our card it was for a different amount - each amount over $----.--. it took three days to clear up this mess - we spoke to several different people including someone in the corporate office. they were all unapologetic and very disorganized.',not_happy
id22652,' stayed for - night at the menger hotel this past week end and while i will say that the location is fantastic the hotel is awful. the lobby is pretty and truely captures the charm of this historic building but once you get onto the guest floors you see what they are hiding. from dark cramped hallas to out dated dirty rooms. our room was small and everything looked dirty. we didnt dare remove our shoes for fear we might catch something. there was a stain on the throw pillow on our bed and i would guess that the glasses have never been washed. the bathrooms are tiny. not only are there rusting metal fixtures on the ceiling the shower attacts you. the water is either scolding hot or freezing cold. the shower head sprays water in every direction but down. if you are trying to get shampoo out of your hair good luck. there are plenty of wonderful hotels on the riverwalk and i would highly advise you stay at one of those and avoid the menger until they have a much needed renovation.',not_happy
id22653,' my wife and i stayed ---- thru ---- and were treated like gold. the customer service at the desk was excellant and very helpful. the suite breakfast and the other amenities were obsolutely great. we used the pool and hot tub almost daily along with your exercise room. the managers nightly cocktail time was a very nice extra. the suite was very clean and kept clean by your staff daily. the location worked very well as a central hub for all are vacation trips and needs daily and was very close to plenty of stores restraurants and other places. the jacksonville beach was not very far away and was very clean. we went to st. augustine one day daytona racetrack & the beach another day and universal studios another day during our week stay. thanks again mary & joe korn',happy
id22654,' great location and home base one block from the mag mile. loop only a -- minute walk. clean and comfortable rooms - and great staff & concierge service. dont miss the e-leaven bakery just down the hall from the lobby.',happy
id22655,' stayed - nights as part of a large conference. have stayed here before several times and always enjoy it. this time i was assigned a very nice room on the blue tower. the only observation i have is that parts of the room had a moldy smell. asked for a de-humidifier and they did not have one. but overall a great stay.',happy
id22656,' nice property in a goofy location the hotel sits over a railroad track and vibrates when trains pass. however thats not the problem. the problem is service in all areas of the hotel. housekeeping consistently arrived after - pm the front desk was always crowded and the staff seemed confused and the restaurants was understaffed. if you can overlook these staffing problems the hotel rooms and public areas are very nice. until these staffing problems are fixed i suggest the hay adams.',not_happy
id22657,' myself and my husband stayed here for ou --th wedding anniversary. i emailed the hotel before leaving the uk and they gave us a free upgrade to a junior suite. on our arrival the staff congratulated on our anniversary and informed us that whatever we needed to make our stay special we were only to ask. when entered our room and wow. large comfortable bed with nightly turn down service that included bottled water and chocolates. the staff were outstanding we were greeted in a friendly and helpful way everyday. all the staff are approachable and knowledgeable of the area. we did not try the hotel restaurant but heard from other residents that it was good. overall the stay was a memorable and enjoyable experience and will definatley return to the lenox.',happy
id22658,' i stayed here with my mom on a - day trip to nyc. it was really difficult to choose a hotel as there is so many! this was perfect the room was a good size not huge but there was a king size bed and huge shower. we had a fantastic view of the empire state building from our room. the bed was soo comfortable! there was free tea & coffee in the lobby in the morning which was great. staff were very helpful and the room was spotless. the location was great right beside the herald square subway macy is and a few blocks to times square. very handy to have access to the business centre gym was small but good to have. breakfast was steep at --.-- plus tax but there was a good shop a few doors down which had a great range of pastries and coffees cheap out! i would def recommend this hotel and if returning id stay here again.',happy
id22659,' i stayed here for - nights while attending a tradeshow at the javits conventions center. the rooms are fairly large with very modern and stylish decorations. it’s very expensive (over $--- per night) but also within walking distance to the convention center broadway theaters and some excellent restaurants – try esca if you can get a reservation. i probably wouldn’t walk here alone at night even though there are cops everywhere but there are plenty of cabs. the bar served good drinks and appetizers and seemed to be a popular meeting place for guests before venturing out into the city.',not_happy
id22660,' very disapointed in this hilton property. while the location to san jose airport cant be beat the property is dirty and dumpy. the parking lot had garbage everywhere. my room had old carpet and mismatched furniture. the front desk staff was hurried and not very welcoming. no cookies even to make that process sweeter...i would stay here again if and only if i had to be that close to the san jose airport.',not_happy
id22661,' just got home from my trip and had a terrible experience at this hotel. first they quoted me a lower rate and were rude and couldnt imagine they couls have made a mistake. thye also refused to honor their original quote and refund the difference.my room was always -- degrees no matter what i did (the temp outside was mid to low --s). the ac unit was nonfunctional and would blow hot air at times. the windows were like a giant heating system so i could never have the drapes drawn so to see outside. i had to complain and ask for a fan which didnt help much.the water pressure kept dropping so low that the shower wouldnt work (a nice thing to happen when youve already started your shower). i had to consatntly turn the water off and wait a few minutes to try again.the cappucino bar was great but twice i went down at --:--am (breakfast is listed as until --am) and they were already cleaning the unit so i couldnt get anything as everything else was put away (bagels etc).every time i tried to tell someone that there was a problem i was met with condescending and rude people.',not_happy
id22662,' stayed for - nights in a club room on the top floor (--). the room is good with a spacious bathroom. did miss a place to store our luggage since there are no wardrobes in the room. the staff is friendly but a little irregular in service level. the club lounge which is included if you stay in a club room is very good. they serve a good breakfast and it is a great place to plan your day before heading out on the town. in the evening it is a nice place to have a drink (complimentary) and unwind. the pool area is not that good. no changing rooms which means that you have to change in your room and then take the elevator. altough we stayed at the top floor you could hear sirens and other city noises throughout the night but i guess that comes with the location so not really a problem.',happy
id22663,' i stayed at this hotel while i attended a convention. many of those attending the convention and staying at another hotel hated the marriott because the front entrance is being renovated and the pedestrian entrances are not marked very clearly. the hotel was great to me. it was convenient to the convention center and this entrance is still open. there was back stairways that took you to seaport village. my room was on the --th floor in the north tower. it had a balcony and a beautiful view of the city fully in front and part of the harbor to the left. the room was clean and my only complaint about sleep quality is something that the hotel cant really help --the trolley ringing it is bell at --:-- pm as it goes by every night (that is -:-- est to me). i appreciate the refrigerator in the room and raised an eyebrow to the silver toilet plunger. now if the marriott would only give you free wi-fi like mcdonalds dunkin donuts and any other decent place does!',happy
id22664,' my husband booked a surprise trip to new york for - nights for my --th birthday. we went with another couple and had the most wonderful few days. the hotel was in a perfect location - if you know times square at all - there is a toys r us store there the hotel is located a few metres up --th street. from our room on the --th floor we had a lovely view of the empire state building and we could also see the paramount building and clock - and could also look down on times square. our friends were on the other side - they could look out at the chrysler building - so either way - we had lovely views - in an extremely convenient location. the hotel rooms were really very comfortable - of a reasonable size - with a more than acceptable en-suite facility. we enjoyed every single minute of our trip - and cant wait to go again - we will most definitely book this hotel. it truly was a very memorable few days.',happy
id22665,' stayed at hyatt regency denver @ convention center for a conference across the street (literally) at the convention center. hyatt offers speedy kiosk check-in and advance e-mail registration if you prefer. check-in at front desk went well & quickly. room was clean modern & nothing in need of repair w- a great view of downtown the broncos stadium & the snow-capped rockies. internet (wireless or ethernet) is $---day. comfy bed and powerful shower. fast & plentiful elevators. complimentary wall street journal newspapers at elevators. shoeshine person in lobby. ordered room service one night & was told when the latest the food would arrive (about -- minutes) & the food arrived right on time. called the given extension to request the tray be taken from the hallway where i put it. gone within a few minutes. room service doesn’t happen that way in other hotels. multiple restaurants including a bar-restaurant on the --th floor. hotel offers many ballrooms and conference rooms. during the conference there was a distinct verve throughout the hotel. great central location for restaurants etc. this hyatt rates a definite return visit.',happy
id22666,' checked reviews prior to staying at this hotel. wanted something in city that was resonable. called hotel when i got into city and got a room for $--.-- plus tax. very basic room but very clean. -- minute walk to fishermans wharf. nice neighborhood felt safe. lots of restaurants and coffee shops nearby. had lunch at local restaurant around corner of hotel called nicks taco very good lunch! someone local had recommeded it. man at desk was helpful and pointed out places to go and areas to stay out of on map. would definitly come back and stay here',happy
id22667,' i just made my reservation over the phone for a stay for myself and my wife at the westin la airport. i would have done this online but i wanted to make sure my one night stay with starwood points could be made along with one paid night. after i made the reservation i checked my reservation confirmation email. the night with points was correct but the reservation for the paid night was only for only one guest and the agent had also misspelled my name so my spg number wasnt entered. i sent westin an email to get these errors corrected. they corrected my name and spg number but were unwilling to change the reservation to apply for two guests because their change policies do not allow them to change a reservation with a non-changeable rate even though they made the error. in the same email they referred to me as a valued customer . they made it clear that i am not. think twice about staying at a starwood property. obviously even valued customers dont matter to them. i will be switching back to hyatt - hilton after this. jay',not_happy
id22668,' we stayed in the studio which was like a normal size hotel room anywhere outside the city for sure. the bathroom is tiny but clean and white and has our ok except for the toilet paper! for a hotel of this standard that was not acceptable we ended up buying our own! the bed needs to be renewed fast! we stayed here for - weeks and our back were killing us! the bed in the studio is a queen and if you have no fat you can feel all the coils and it isinks in the middle. it is very conveniently located the lobby area has a lot of ambiance the staff is nice in general.',happy
id22669,' a great hotel lovely bay front roomsexcellent service and location. much better being located here than in say the marriott which would not have been nearly as convenient. we would return',happy
id22670,' rooms are small and beds are very uncomfortable.. people are nice and beakfast was great..',not_happy
id22671,' ink-- was the perfect place for our weekend in nyc. we had the hudson suite with a view of the river and couldnt have asked for more. the rooftop bar offers amazing views and is the perfect way to cap off a night on the town. jeffrey behrens the concierge gave us great advice for filling our time with with great things to do. we seek out kimptons when we travel because of the great service and hip but not too school for cool atmosphere and ink -- is a great addition to the kimpton family.',happy
id22672,' the hotel is beautiful apparently has been remodeled to celebrate its --- birthday. every room is different we selected a room with jacuzzi tub and the bathroom was enormous very elegant and had a fabulous spa resort feel to it. the shower was a little bit weak though hard to get wet but i think thats just because the building is older and we were on the --th floor. the actual bedroom was a little smaller because of the large bathroom if you dont need a tub then you may prefer to select a larger room with a sitting area. there is a mini bar but its automated and if you move anything it creates a charge so no way could we put our own drinks or water in there. the hour is great with lots of half price cocktails the appetizers are --% off too so we had the fruit plate every afternoon and it was always different with plenty to eat. didnt like the calamari little too chewy. all the staff are very friendly and helpful could not fault the service. valet parking was expensive at $-- per night but we were on vacation so decided to accept it rather than find alternative parking which i think you can do fairly close by if you prefer. the location is great close to everything. whilst we felt parts of the neighborhood were a bit run down we never felt worried about going out its so close to walk to gas lamp the shopping mall and even to the waterfront. so no need for taxis. would definitely recommend this hotel and look forward to returning to it.',happy
id22673,' i was very with my holiday inn express stay...for someone who travels for business a lot a place that has free wi-fi and breakfast it is convenient and saves me a lot of time. the staff would talk to me by name and their shuttle down to the river walk was so great. the rooms were very clean and very spacious. the area around this hotel isnt the best but there were a lot of police present and with the free shuttle i had no concerns getting downtown.',happy
id22674,' my husband and i were going to new york to celebrate our anniversary. im very picky about the hotels i stay in so my husband started doing his homework early. he finally settled on the affinia --. loved it. the rooms were clean and stylish. the workers were friendly and helpful. the room could have used some minor touchup work..like the corners of the wallpaper were coming down in a few places but it was only noticeable if you were really inspecting the place. the location is close enough to -th avenue and times square but not right in the thick of things where you couldnt sleep at night because of all the foot traffic. lastly i forgot my camera there and they shipped it to me within the week. i would definitely stay there again.',happy
id22675,' weekend in san fran before a napa visit. great location... could walk almost everywhere. clean rooms with a professional housekeeping staff. best part... room came with room service for breakfast... it was silly how fast there were each day... -- minutes after the order... nailed the food and the order each time! well run hotel.',happy
id22676,' we had a great stay at this hotel. rooms were good sized and the hotel seemed to be clean. service was good at the front desk. we were a little worried about the location but it turned out to be ok...we were going to soldier field. all in all we would stay here again.',happy
id22677,' i like many of you before deciding which hotel to choose tend to spend hours and hours on places like this finding the best hotel for the money. i read a lot of excellent reviews of this hotel and on the outside sources the hotel is website mention. so even tough this hotel was a little more expensive than the others i was planning to choose i decided to book this hotel based solely on the reviews i read. the hotel is not bad but it is not the wonder people tend to believe. it is located in a block surrounded by chinese-korean commerce (of course not the kind of place like chinatown) but just regular bars and hotels but with a an almost --% asian clientele. the room size is good from a nyc point of view but the bathrooms are tiny. the very first day i used the bathroom one of the towels tray went off and it stayed there my whole stay. i didnt care for asking in the desk for its repair but the cleaning personal saw that tray broken every day and they didnt have the iniative to ask for its repair. the hotel staff is neutral nor friendly nor rude except one day when the staff at the desk was rude and uninterested. the hotel is clean and the bed is confortable the complimentary breakfast is a plus. but let me tell you that i didnt find this hotel nothing extraordinary nor charming and i doubt ill be back again because i know there are equal or even better hotels with better prices than this one. hotel metro is not as good as they want you to believe.',not_happy
id22678,' while being deployed to take parrt in the hurricane sandy disaster response i stayed at the park central hotel on -th ave. and it was a wonderful experiance. i would like to mention in particular the exceptional service of leah who took care of any situation i spoke to her about with a pleasant personality and the highest of professionalism. i look forward to coming back again. i will stay at the park central hotel and i think you should do the same.',happy
id22679,' stayed here for three nights at the end of july. the name of this hotel suggests grandeur and luxury forget it! it is a nice hotel - star by european standards. speedy check in average room spotlessly clean. the bar downstairs is a bit depressing very dark and gloomy. this is where food is served too so we werent tempted to stay there to eat. breakfast is served in the restaurant but we didnt eat there either. the hotel concierge we were dealing with tatianya is really well informed and very very helpful. there is a bus outside the door which brings you to a stop for the hop-on-hop-off or too the farmer is market-the grove shopping plaza. los angeles is such a sprawling city that taxis are expensive so you need to access public transport if possible and this hotel is well located for that. would recommend this hotel because of it is location rather than because of hotel facilities.',happy
id22680,' i came in on a saturday which also happened to be a ut game day and they had a room available which is rare in austin. i got one of the king suites(room ---) and it was fantastic. full cable a laptop with full internet access in the room available and a sauna. and it was at a very reasonable price. i travel a lot for work and would say that this is one of the best hotels i have ever stayed at for that price. someone else said - star luxury at - star price and they were dead on. and i didnt even take full advantage of all they had to offer! dvd is wii games etc. highly reccomend this place!',happy
id22681,' this hotel was great from the bed with great pillows to the front desk staff that assisted me with my early check in at -- am. they really think of everything. the free wifi for kimpton in touch members great speed easy to connect to. the location of the hotel is - block away from union station and you can see the capitol bluiding from the corner of the street. rooms are kind of small but well equiped. a great choice when in dc.',happy
id22682,' ive stayed here fairly often over the past - years so ive seen the transformation of the hotel over the years. pros: the rooms are clean and comfortable the breakfast is good service from everyone is exemplary restaurant next door is superb microwave and fridge in the room -- yes!! room rates very reasonable for seattle location is great -- just off the exit ramp from i-- a few miles north of downtown seattle elevator cons: can be a bit noisy dont count on having wi-fi service -- it is spotty at best and super slow when you manage to connect. a lot of hotels seem to have this problem so if having wireless access is critical to you keep this in mind. they really need to work on this. this remains one of my favorite places to stay when i have concerts in seattle. for the money it is a good deal.',happy
id22683,' my husband and i went to indy for the weekend just to get away. we used hotwire and ended up at the hilton downtown for only $-- dollars a night. at that price we didnt mind paying the $-- for valet parking or $-- to park in the garage yourself. overall we were very impressed with the hilton. the entry-check in area was very nice and clean. the staff was very friendly but only somewhat knowledgeable. (they couldn’t tell us what time the mall that is only one block away opened) check-in was a breeze and we were to accept a free upgrade for our room. our room was very neat and clean. typical hilton decor. i am surprised though that these hotels have not purchased flat screen tvs. i would not recommend the mccormick & schmick’s restaurant. it is in the hotel. it is a chain that i am familiar with but had not been to. we went there after dinner to grab another drink and dessert. we ordered a pecan pie that was well mostly disgusting. it had obviously been living in the freezer for awhile and was not re-heated properly. yuck. we just had beer to drink and it was priced as i expected for that type of place. room service for breakfast the next morning was completely different. it was very good and catered well to our dairy-free diet. the location is also great for the hilton. it is one block to the circle center mall. there were lots of restaurants within easy walking distance. we were able to grab a cab to mass ave for only $- bucks where there are more dining options bars and fun boutiques.',happy
id22684,' i stayed here for two weeks in september on a business trip to dallas. i was greeted by a warm receptionist and provided a very clean and modern two room suite. this hotel is centrally lcoated to get anywhere in the greater dallas-fort worth area. the evening socials are typical of most residence inn is and most guests appear to have been staying in dallas for extended business stays. the rate i had for this hotel was excellent and i would not hesitate to book this trip again for a future business stay in dallas.',happy
id22685,' booked a penthouse suite because of photographs on this site. photographs shows a lovely room with a beautiful view of the skyline. the depiction also stated that the bed would be kingsize. when i arrived the bed was a queen and the room looked nothing like the grand room i was expecting! thank god i got a great deal or i would have been really upset. i am not sure which room they photographed but i certainly didnt get to experience the luxary i thought i would. maybe it was because i showed up in jeans and a backpack that i was given a subpar room. as you can see from the photograph i added it does not look like a suite.',not_happy
id22686,' just got back from a stay at the shelburne and i can honestly say it was a great value for the price ($---.---night for -br suite--- queens + living room-kitchen). we were traveling with - small children and i strongly recommend any of the affinia properties for this reason (room to stretch out ). you will spend at least this much money on virtually any other hotel in nyc and get much less. pluses: value cleanliness door staff are wonderful decor-presentation location quiet (we had an inside room) the negatives for us were that our reservation had not been sent over from central reservations (even though i confirmed it that day) so our check-in took significantly longer than it should have. i had requested an outside room (there are some with views of the empire state so ask if youre interested) but none were available (by then!). small things are that the air conditioning was less-than-stellar (no thermostat) and the restaurant is pretty sorry (food). also there is no pool which would be nice in a nyc summer. on the upside the value is amazing the door staff really are great our dishes were washed every day (leftovers groceries at any of the very close-by grocers etc.) and the neighborhood really is quite nice--quiet friendly local . honestly you cant go wrong with the shelburne or i suspect any of the other affinia properties. i would definitely state at this place or one of the others again.',happy
id22687,' clean nice stuff great location! i would definitely go there again when i visit boston the next time!',happy
id22688,' this hotel is a kimpton so the design is whimsical and the vibe is fun. the staff is young and casual and i can see how this can be a problem when the hotel is busy but during my stay they were friendly and helpful. my group reserved two rooms and they gave us connecting rooms without a fuss. it was not a busy week. the rooms are a decent size not huge but pretty average for a city hotel. the beds are nice and the bathrooms are clean and bright though the pocket doors are less than ideal for a busy bathroom. the room design is bright and cheery and there is a flat panel tv. the location can get a little noisy but i was fine on the -th floor. the location is convenient and walkable to attractions such as the new central library sam (the art museum) benaroya concert hall and pike place market. parking is steep at $---night. the evening wine receptions were very popular.',happy
id22689,' daily newsletter with recommendations excellent breakfast businesss center wifi and printer tea and coffe and cookies -- hours very friendly and helpfull staff. small but charming room ours facing the back and very quiet.. great excercise if you live on the top floors..',happy
id22690,' i went with friends to the crescent last weekend expecting to stay in a room similar to those pictured on the crescent website. unfortunately the rooms we got must have been un-renovated. the bathrooms were very outdated and dirty similar to what you would find in a motel -. the window had a torn screen and overlooked some type of alley with zero light. as for the noise level our room (on the third floor) was directly over the top of a bar making it impossible to get any sleep until the early morning hours. as for the pros of staying at the crescent the location was very good and the front desk staff was pleasant. they also offered a complimentary breakfast in the morning which was nice.',not_happy
id22691,' i recently stayed at the wellington with a friend on a whirlwind trip we were making through manhattan (- days - nights). i booked this hotel through priceline and received an excellent deal. nyc is very expensive especially for a midwesterner like myself and it was a great hotel to find if you are on a budget. every staff member i encountered from the front desk clerk to the bellboys to the room service people was very friendly and helpful. pros: excellent location to midtown manhattan which can give you the option of walking a lot or if you use cab rides they will not be so expensive. a subway stop is located literally right outside the door. a number of airport shuttle services stop there. a number of restaurants (some that are ----) are within walking distance. room service staff are friendly and the food arrived in record speed each time. we were given a free upgrade to a bigger room as soon as we walked in the door. the room smelled clean and pleasant upon arrival. the room came with a flat-screen tv a hairdryer and an iron-ironing board which were great. cons: hotel has a lot of older fixtures and my friend and i commented numerous times that the decor reminded us of the shining. the elevators are tiny cramped and seemed to be blazing hot at all hours. the room was set at -- degrees when we arrived and we were about to roast to death. i was not sure what the security situation was like at the hotel and that gave me pause. the room had not been properly re-stocked when we arrived. we had linens and towels but barely any toilet paper or kleenex and no room service menu or hotel guide. when we called the front desk these items were promptly delivered to us. i would recommend this hotel if like us you are travelling to manhattan for a short un-lavish trip.',not_happy
id22692,' stayed at w austin for a work. hotel location was perfect spot and always clean! the employees are very good and personable. susan h. was very pleasant and assisted us for most of our visit. we will be going back in a few weeks for work',happy
id22693,' all the reviews i have read on this property are correct. top location and staff. free private parking behind hotel but is very small and tight. breakfast was just ok we enjoyed the toast and cereals coffee and tea always on tap in the lobby. the room was ok but not great it needed an update (air con very noisy) but it was clean and fairly comfortable. all in all i will stay here again when i next visit. recommended!',happy
id22694,' the taj hotel chain from dubai took over the former ritz-carlton hotel in boston on january - ----. the physical space still appears to be the same in terms of decor and ambiance but sadly that is all that remains of the former!~ we had drinks in the bar of the taj hotel and then dinner at the cafe the only restaurant currently open at the hotel. the drinks at the bar a lovely space were generously poured and good. and for an average of about $-- (w-tax and gratuity) they should be generous. however the service was slack even though the bar was hardly full at all. afterwards the only thing that could be said positively about the cafe where we had dinner was the atmosphere which was lovely. the spacious and gracious table spacings and settings were luxurious. the service was quite good too but not quite what it was when it was a ritz-carlton. the food was the b i g disappointment however! the quality did not compare with what it was when it was a ritz property. the food was uneven at best and sadly uninspired. we were left feeling we had spent a lot for a dinner that was rather pedestrian and average at best. and for the prices that the taj hotel charges we expected much much more! the taj hotel chain needs to re-vamp it is kitchen... otherwise it is trading on the former glory of the ritz-carlton which it no longer is! your best bet is to go to another restaurant. there are many much better places to dine in boston than the taj hotel is cafe! sorry but true.',not_happy
id22695,' this place is nowhere near sea world. its right off the interstate among some old car dealerships. i think the hotel used to be an office building. otherwise the service was ok at best.',not_happy
id22696,' i stayed here as i fly early out of san diego. the hotel organized to pick me up from the avis car rental. the restaurant in house was great beautiful view of the marina. great staff. at front desk they too were very helpful to look up information for me. rooms are very modern very clean and stylish facing the bay. with regards to location it is easy to get into town even without a car. just need to arrange with the front desk. a small point it would be good to upgrade to have wireless in the room. i used the free internet (wired) which is great but not for the ipad. thanks again.',happy
id22697,' stayed for - nights at this hotel with my family. the apartments were small but well equipped. it appeared that the hotel was fully booked while we stayed as breakfast was always a struggle to get a table. the lifts also took a while arriving because of the number of people during peak periods. the concierge reception and hotel staff generally were all so helpful and pleasant especially with our numerous bags. apart from the lack of space i could not fault the apartments. the location was very near times square and right opposite the ports authority bus station and for our trip to jersey gardens very convenient. enjoyed my stay thoroughly at staybridge suites.',happy
id22698,' stayed here in march ---- two bus loads of mls fans traveled - hours from toronto to colombus for the season opener. the hotel was very nice staff was great and professional and fast with dealing with the large crowd the poured into the hotel all at once. only stayed one night and left first thing in the morning. over all a good hotel and great staff.',happy
id22699,' the rooms were clean and large for times square. our view was a sweeping view if times square and was gorgeous at night. the front desk was a bit slow but overall service was good. i would definitely stay here again.',happy
id22700,' we stayed here for - nights prior to our cruise and it was a great way to see seattle. it is outside of the downtown so you really need to use their complimentary shuttle or walk a couple of blocks to the transit system but it was not a problem. it was worth it because the other hotel rates were very pricey. so the extra effort in transportation was worth the savings. the staff were all very nice and professional. the shuttle drivers always had a smile and were helpful and friendly. the rooftop pool and jacuzzi is small but fun with a great view of the city. the hotel is directly across from the baseball field. it was fun to watch from our windows and we even caught a game. very spacious rooms. we had a suite with a fold out couch and a bedroom and we also had a separate king suite with a jacuzzi tub next to the window. the kids loved taking bubble baths in the room. it was a nice treat at the end of the day and we didnt even have to threaten the boys to clean up!! will definitely stay there again.',happy
id22701,' we stayed for five nights at the beginning of june and really enjoyed our suite. many of the rooms have a queen bed and double pull out couch in a separate room which works really well for families with children. also the rooms all contain refridgerators and stoves and the other necessities for a longer term stay to keep the costs down when traveling. request a room facing the inner courtyard when you reserve and check-in - the best prices are directly through their website. worth mentioning that the free breakfast and the free hour food is often enough to cover two meals of the day. the breakfast includes a lot of hot food (pancakes waffles eggs and tortillas etc.) the hour varied from mixed nuts and crackers and cheese to hot snacks like nachos and pizza bagels etc. the pool area and the landscaping in the inner courtyard is really well coordinated and will surprise you after you find the hotel. it is very green with all natives but obviously well cared for. the location is not great- -near the almost-abandoned highland mall and the yellow rose or sugars or something like that. but because of the way the drive is situated once you get to the hotel you feel quite separated from the surrounding area. if youre trying to get downtown though you can catch the bus easily and now there is the train stop just outside the mall. we did find that the staff at the breakfast seemed a bit surly but overall the staff were friendly enough. overall a very good deal for your money and the location has kept out the trendier folks that might otherwise frequent this smart idea of a hotel.',happy
id22702,' hotel mayflower is a great choice if you are traveling on a budget and want to be close to the center of san francisco. there is not much going on on the street itself but it is a short walk to nob hill chinatown union square and all of the public transportation. booking the hotel was very easy as was check in etc - and the price really couldnt be beat - especially in san francisco where there are so many expensive hotels. i saw two rooms - both were very spacious clean but a little run down (which is fine for me) - the only complaint i have is that the hotel smelled a bit musty or overly like cleaning products but i opened my window and it was fine. i also wanted to change rooms when i got there and the manager was very accommodating and moved other people around so i would feel comfortable. a big plus of this hotel is the continental breakfast which is included. it has the usual - toast coffee tea - but also everyday there was some fresh home-made baked goods that were delicious - coffee cake pecan cake lemon poppy-seed bread cookies muffins. that was a lovely touch. also free wifi! this is really a great choice just dont expect anything too fancy.',not_happy
id22703,' recently i stayed at the houston crowne plaza river oaks and i can describe my stay nothing short of fantastic! i was there for a training event with a great group of people! i had the opportunity to interact with the front desk staff a bit as well as mandy the mod-concierge. they were all more than accommodating and took the next step to ensure i had everything i needed. i was given personalized suggestions of where to go hang out and have a little fun on my time off. the hotel decor is very nice for that of an older hotel! i ordered room service each night and had the same room service girl who remembered me and used my name each time. you can tell service is an important thing instilled in each and every employee at this hotel. i give my congrats and best wishes to the entire hotel and staff! keep up the great work because you certainly met all my needs and made me leave feeling great about my stay! thanks again. and special thanks to mandy for all her help in making me feel comfortable and entertained ;-).',happy
id22704,' when i was checking out on friday i told the front desk crew that i was absolutely thrilled with my stay here and this will be my one and only hotel destination to nyc in the future. the prices were low the decor was cool and the location could not be beat. my only (small) complaint would be the low water pressure in the shower but it is pretty insignificant compared to the things that could go wrong with a bad hotel choice. the paramount staff was ---% kind and accomodating right down to the friendliest doorman in nyc -- brian. thanks and ill definitely recommend this place to friends!',happy
id22705,' recently spent two nights at the argonaut during a couple of weeks in california. we were very impressed with both the accommodation and staff. there was a minor blip with regard to our room which meant our son was provided with a fold up bed but as compensation (which was offered without request) we were given two complementary breakfasts which more than made up for any inconvenience. the manager is reception was an early evening treat (our son enjoyed playing wii whilst the adults partook in the wine) and the room was excellent. i have awarded --- for everything accept the sleep quality and this is only because of the loudest fire alarm ever (legitimately) going off on the second night. i would highly recommend the argonaut which is also in a great location.',happy
id22706,' in one word: outdated. and that bad kid of outdated too. old fixtures that hadnt been taken care of very well. that is overlookable especially for the price. what i cant overlook is that i paid for a king size bed and the gave me a room with a queen without telling me. then they told me that it was because they ran out of rooms with kings and when i asked if i would be getting a refund they told me no because it is the same price. on top of that the faucet dripped allllllll night. we actually had to put a towel in the sink just so we could sleep. the only reason id go back to the camino real is if im attending another late night event in walking distance.',not_happy
id22707,' after a crazy number of hours trying to find a hotel in new york on the net we selected this one because of it is price and reasonable trip advisor rating. we found the best price by booking directly with the hotel. the hotel itself is perfectly acceptable but in any other city it would be about half the price but that is new york. the rooms are a good size and clean. all the facilites were working and the fridge was a bonus. we had a room facing the pool so didnt get any street noise. the sound proofing of the rooms is far from ideal and we could hear conversations- arguments in all surrounding rooms. we were so tired from sight seeing it didnt really make an impact on our sleep though. the area is ok and we felt safe walking back to the hotel at night. it is very easy to hail a cab from the street but it is only a short walk to the subway stations. they have a secure room for luggage if you have a late flight back which is good. staff were professional and efficient if not overly friendly. scored it above average because it exceeded our expectations. would definately stay there again. missed out on excellent because of the room noise.',happy
id22708,' this hotel is attached to the prudential center mall and close to many local attractions (fenway park is walking distance!) the staff is extremely friendly and helpful we enjoyed just chatting with them while we were in line! while the hallways could use a little facelift (there is some chipping paint and worn walls) the property is overall very nice. we stayed on the club level - very worth it for the free breakfast in the club room. the club room has amazing views of parts of the city and across the charles river to mit-etc. that wall of windows is great. the breakfast sampling was good and the staff very helpful here as well. things are expensive though so watch that room service order. (there is a service fee a gratuity and an additional delivery charge all of which adds $$ before youve even ordered!) the wifi worked very well and the desks are good size. our room was very clean well maintained and newer than the hallway. the beds are super comfy and the staff was very helpful with any needs. they sent up extra pillows quickly and replaced the iron that wouldnt work fast. i didnt park here since we came from the airport by taxi so i cant comment on parking charges although i would expect them to be high - this hotel is in a very busy and expensive area. i was also excited that there was a starbucks on site although the staff there is very rude and spent their time arguing with each other not talking to customers. they kept messing up orders since they werent paying attention. that is not the hotel is fault - although i would suggest that they speak to them about customer service. i will definitely be coming back to this hotel on my next stay!',happy
id22709,' outstanding and friendly service! .',happy
id22710,' my family stayed at the inn for - nights. rooms were large with - x qlty double beds and still had room for a small table. a great location. an easy walk to the crooked st fisherman is wharf china town and palace of fine arts. we have a - and - year old and they managed the walks with ease. of note for families there a playground about --- yards away and a safeway --- yards. a great stay and highly recommend to families and couples alike.',happy
id22711,' my husband and i have gone twice to the adolphus for in-town getaways and we were able to get great room rates both times. last year we did their afternoon tea which was fabulous! we didnt do the tea on this latest stay...i would have liked to but though he really liked the food the tea and the ambience the refinement of it all was something hubby appreciated experiencing once but didnt feel a need to repeat. in any case we love the old charm feel of the hotel and the service has been superb for the most part. our room-service breakfast order card was not collected overnight so we had to call our order in once we discovered the card still hanging from the doorknob in the morning but that is the worst thing we can say and they delivered our breakfast very quickly. the junior suite is spacious with a very roomy bathroom and soft towels (a big plus for me!) and the bed is very comfortable. we love that wifi is complimentary and that there is a refrigerator in the room. well definitely go back.',happy
id22712,' this hotel goes above and beyond to make their guests . everyone from the front desk to the receptionist who took my room service order were very kind helpful and pleasant. my room was great and the hotel is in an awesome location (very close to madison square garden). they also have a complimentary wine hour :) i will definitely be coming back.',happy
id22713,' the hotel is supposedly five star. to me it is service and facilities offering is somewhere between - and - stars. the rooms have nice views but they are old and worn. especially compared with a nearby mandarin they are simply an embarassment. the service is beyond pathetic: a five star hotel which forgets about turn-dwon service or cleaning the room in the morning even after a specific request. hard to believe but that was exactly my experience. to top it off the staff has tried to wiggle its way out of part of the package deal we got from american express. they misrepresented included services and tried every trick in the book not to deliver on their obligation. i have to say i have never experienced anything like that in a - star hotel. the contrast with mandarin is simply unbelievable. i will never stay in any trump properties ever again.',not_happy
id22714,' my wife and i spent two nights at this hotel while on vacation in seattle. when i booked the room online i was a little worried because it was really cheap and located only two blocks from pikes place market which usually means its a junky place. despite my concerns i booked the room. when we arrived in seattle it was a two block walk from the train station (nice!) and it was easy to find being located on a major street. the hotel is old but has clearly had a number of updates to keep it looking fresh and modern (ie new furniture in the lobby). although there are still a few signs of aging (older elevator cracks in the marble floor). the room was nice but again old. my wife and i found it very charming with its classical or traditional feel to it. the bed was clean. we could open the windows and get fresh air. the shower was nice. every morning there was jack-hammering in the street but that wasnt really the hotel is fault. but the best part is that we could walk to anywhere downtown within a matter of minutes. in short for the price it was awesome. dont expect the ritz carlton or four seasons and you should be as as we were!',happy
id22715,' tacked on an extra night to meet up with my daughter in dc from a business trip and actually found a great deal on marriott.com for a friday night. we walked there from my other hotel and we were thrilled. it is so close to the mall we went running down there from the lincoln memorial to the capital ... all dc has to offer. with a couple of recommendations on where to go to watch a game and then dinner we had a fabulous night and never had to get in a cab. the room was comfortable and just what i expect from marriott. they gave us coupons for the breakfast buffet and it was perfect. i would certainly look to stay there again and being so close to the metro it was easy to get my daughter back off to the train station with just one stop.',happy
id22716,' im not a squeamish traveler and have stayed in some pretty nasty hotels and this one now makes my list. if i hadnt been traveling for -- hours and had the energy i would have went elsewhere. the front desk clerk locked behind the desk was nice and friendly but the room was dirty (i posted a photo of what i found in the shower - body hair and some brown goo. ) not just a couple of hair strands but looked as though it was someone is annual shaving. the carpeting was dirty no bare feet on that floor! took me about -- minutes to get the deadbolt locked because the door was misaligned with the door frame. around - a.m. i swear someone tried to get into the room. it was noisy too since my room was facing the main road (which was above the office and i was probably placed their for my security). oh tv remote didnt have batteries. suppose one gets what they pay for.',not_happy
id22717,' stayed at the roosevelt ------- and it is a nice hotel not plush by any means but comfortable with a friendly staff and clean rooms. does seem like they do have their price line rooms as when i called to confirm they mentioned price line and we would be getting a single bed. it was a single queen on the --th floor the only down side was there were elevator problems and at most times only one of the two elevators were working. it is a great location easy walk to pike place market and right next door to the shopping district. it also is across the street from the subway that can take you to and from the airport. next door is von is it has a great selection of spirits and beers did not try the food but it looked good from what we saw. over all this is a great place to stay would not be worth paying full price though and would recommend that you do the discount path.',happy
id22718,' we just stayed at the doubletree washington dc as part of a group. i was the group is contact and there were only complements from everyone about this hotel. the breakfast is absurdly expensive but there are alternative within walking distance. this is a fine hotel for the monely.',happy
id22719,' my son and his friend and his cousin and i stayed in this hotel for my sons --st bday! it was so awsome we had a ball they were the nicest people very good service and we got a great deal on this venue. i was going to book the waldorf astoria but they suggested this hotel because my son was young they felt the waldorf was to old for his age group> it was very different but we loved this hotel. they have a built in pool on the third flood with a painting by andy warhol on the bottom. such a trendy hotel as well as the area. this hotel truly made my sons bday so great!! thank you hotel thonpson les!! i cannot say enough about this hotel had a great time!',happy
id22720,' i attended a conference and just got back yesterday. the location is great from a view perspective right on the marina. oh but wait are you afraid of airplanes. if you are do not stay here. you can watch planes take off every -- seconds; that is the statistics they quote. oh they are wonderful pilots since there is only one run way. if you like being situated at an airport this is the place for you. i generally stay at a marriott so i was disappointed in this older hotel. the room was so so. the service was friendly and generally accommodating but i called to get a wake up call twice and neither one of them were received. this could be a real problem if i didnt wake up on my own. the pool was small compared to the marriotts i stayed at and there were maybe two umbrellas at the entire pool. major problem if you burn easy as i do so i couldnt stay near the pool. $-- for hotel valet parking -that is a day. $-- if you park it yourself. oh did i mention the $-- a day to connect to the internet i think it should be included on a business convention trip. its that petty overpricing that bothers me. the room rate was reasonable they get you on the extras. the bed was okay but i found the rooms really hot and very very noisy. i could hear the toilets in the next room flush. i have a coworker who had a leak in her room which wasnt fixed all week. her carpet was wet. stay someplace else unless you really want a great marina view.',not_happy
id22721,' this is a very comfortable and quiet hotel. enjoyed the room it is a bit small but very tastefully done. the wine tasting in the evening was nice visited with people from australia canada and many states. never ate at the adjoining restaurant the concierge helped find a place more suitable for our taste...because of hotwire.com it was very affordable. our - nights in seattle were great largely due to having a great place to stay.',happy
id22722,' we decided to stay at heartbreak hotel as we visited graceland and memphis as part of our road trip. i read some of the reviews and really wasnt sure what to expect but we were pleasantly surprised. the room was clean with two lovely double beds and a fridge-sink area.the bathroom was spotlessly clean. we arrived early but they said the rom was available and we were able to check in before we went off to explore graceland. the staff were very helpful and they offer shuttle buses into memphis an well as being one of the sun studio tour drop off pick up points. breakfast was ok and offered all the usual self serve foods. apart from the lounge area and a couple of pictures on the wall in the room this hotel is not as elvis themed as you might expect although they do have music playing in all the communal areas and films on in the lounge and the pool is heart shaped. maybe the themed suites are but at nearly - times the price we didnt choose those. it is in a great location and means you can park your car and explore graceland and its attractions on foot and get the shuttle to memphis for an evening out ( we had a lovely meal with live music on beale street). overall a good choice and it makes for great photographs of lonely street and heartbreak hotel for your holiday album!',happy
id22723,' stayed at the days hotel in new york july of -- for a week. the hotel is very worn and a bit dirty but the overall experience we had was fine enough. we had a room with a view over the backyard not so very nice but hey....someone is gotta have it. tiny room and a carpet that smelled horribly but it was cleaned every day the bed was made and we got clean towels every day. the aircondition made a terrible noice throughout the night but we were so tired from the experience of the city so we fell asleep anyway. bathroom was small and old but fine and everything worked. overall a nice stay for the price but i dont think i wanna stay here again. it was a bit too dirty for me...and the funky smell of the carpets everywhere was too much. dont miss out on the nice diner round the corner.',happy
id22724,' we are a family of - who stayed at the crowne plaza for - nights. we booked through expedia with a flight on aa (would not recommend- uncomfortable seats and surly flight attendants) and were given a room with a view of times square (which i had requested if possible) on the --th floor. beds were comfy and big enough to share. tv was a good flat screen and bathroom had a shower-bath combination. i called for extra towels several times and they were delivered along with bathrobes within approx. -- minutes. we didnt have a safe in the room- it had gone for repair so i had to put valuables in hotel safe. not a major problem. i would have liked a small fridge in the room but otherwise have no complaints at all. a great plus was the pool- not huge but very welcome to start the day and the staff would clear a lane for you. both i and my -- year old son really enjoyed the chance to have a good swim. we did not have to pay extra to use the pool but did bring along swim caps which are compulsory. my -- year old daughter loved the fact we were right in the middle of times square and all the excitement of manhattan. we did the tours but missed out on the crown tour of the statue of liberty- the crown has been re-opened to visitors but it is booked up until august- so plan ahead if you wish to visit in the autumn -you can book online prior to your trip. we loved the oyster bar in grand central station; eileen is cheesecake (the best) -- cleveland place; the market and fulton park under the brooklyn side of the brooklyn bridge; the empire and comfort diners (the latter for the blueberry pancakes especially); relaxing in central park and generally walking round this fantastic city and found new yorkers friendly and very keen to give advice and directions.cant wait to return and would fully recommend the crowne plaza. i would have liked',happy
id22725,' great hotel - location rooms large and very clean. staff a pleasure to deal with will stay again and again excellent breakfast fine resturant tvsev',happy
id22726,' we chose this hotel because it was about -- minutes from the university of phoenix stadium. we had a king room on the third floor. the room was very clean and the bed was very comfortable. the staff was friendly. there was a micro-frig and wireless internet. there was a balcony that you could stand on but the view was of a busy street. there was a little traffice noise but the mild humming of the airconditioner covered it and it did not prevent us from getting a good night is rest. there are alot of places to eat in the area and a walmart about - miles away. we had no problems with this hotel and would stay again if in the area.',happy
id22727,' stayed in one bedroom suite. huge for a hotel room. comfortable beds kitchen with full size refridgerator (w- ice maker). working fireplace in room is a cozy touch. free breakfast and dinner (m-th). ok not great but awfully convenient and warm. (what do you expect for free?) hostess did a good job. large inviting lobby. friendly efficient staff in all areas.',happy
id22728,' we recently stayed in downtown seattle for a couple of nights before heading to bellevue for my husband is work. i got on priceline and requested a - star hotel near pike is place market and we ended up with this little gem. the hotel is very nice upon arrival they give it a whole rustic feel and it is right on the water so it is really quite charming. one immediate downside to the place that we noticed was the $-- parking per night! that is ridiculous in my opinion but i guess you are on prime real estate. it was a friday night that we arrived so after checking in we were told the restaurant-bar had live music. it sounded great so i couldnt wait to go in after we got things settled and hopefully grab a quick cocktail and snack. arriving in our room was both impressive and underwhelming. on one hand we had a really great view of the space needle with a fireplace in our room to compliment the whole view from our bed but on the other hand the reason we had the view from our bed is because the bed is about all that would fit in the room. it was tiny! it was like staying in paris all over again. the bathroom had obviously been updated fairly recently and was quite nice small but very trendy. after getting settled we wandered downstairs and couldnt even get to the bar because it was so crowded with people. i dont know if it is always this busy but it certainly wasnt on saturday night. again i think whoever they had playing was super awesome so maybe it was his groupies? since we couldnt get a drink there much less food we decided just to go back upstairs and order room service. after all we had been traveling all day and it was nearing midnight back home. it took room service about an hour and -- minutes to bring our food. i ordered a caprese sandwich and he a hamburger. we also ordered the cheapest bottle of wine and some water. grand total came to $--- without tip! anyway for really slow service and less than par taste this was disappointing but we were desperate. all in all it was a good experience. we heard the trains would be distracting staying on the city side but neither one of us were disturbed by them. it is also within walking distance to a ton of tourist attractions. once the ferris wheel is up and running it will be super close to that too. would i go back? not sure really... it wasnt terrible but it wasnt terribly awesome either. im giving it an average rating but i wish i would have tried the restaurant downstairs with the lovely views that might have upped its rating for us.',not_happy
id22729,' i stayed here for a conference in september ----. i heard this is a really fancy and nice hotel so was looking forward to find out myself. they say it is a very historical hotel i agree that in texas terms it is. of course coming from europe this is not something i would really rate as historical hotel but that is fine still i could see and feel some history here especially the lobby. there were few things i did not like: -. it was absolutely freezing in the hotel. it was a hot outside i get it but why the temperature inside had to be put so low and it was literally freezing? we told them few times (not just me i am actually very rarely cold) but there was not much they did with it... -. be ready to pay some extra it is not a cheap hotel...not sure the value you will get justifies it. the rooms were not that extra i would even say just average (from space practicality and decoration perspective) the things you will love about this hotel is the location. it cannot get any better than this so close to everything. hard to say anything about service as i did not have to deal with them too much (which is a i guess a good sign...). check in and check out were smooth. we had catering for lunch so i cannot rate the food they have there in normal terms but if it is similar to what we had for catering then it should be good...',happy
id22730,' my stay was - nights. i am not very familiar with the denver downtown area but was able to navigate easily to all my business and entertainment destinations easily from the hotel. my room and all its appointments were excellent. the staff were very helpful and knowledgable. the common areas were all clean spacious and attractive. the complementary breakfast was one of the best i have ever experienced in every way. i did not extensively compare prices with other downtown denver hotels but nonetheless felt that i believed excellent value for the price. i will definitely consider the magnolia hotel on future trips to downtown denver.',happy
id22731,' we have just returned from a stay in new york and would like to thank the affinia dumont hotel for a wonderful stay. from the moment of entering the hotel we were impressed by the doorstaff and the helpfulness of the reception staff. this continued for the duration of our holiday. we had requested a room with a view but would like to thank the hotel for exceeding our expectation by providing us with a room on the --th floor with a spectacular view of the chrysler building in all its night and daytime glory. our room was spacious and extremely comfortable and the facilities of a quality hotel supplemented by the ability to use the studio kitchen to eat in or out was a bonus. the position of the hotel was ideal providing easy walking to the empire state building ( - mins ) macys ( -- mins ) and times square ( -- mins ) and superb subway links throughout manhattan. thank you to all the staff for a fantastic stay in your wonderful city!!!',happy
id22732,' it has no phone in the roomno microwave no coffee pot. only two pillow on the bed. fridge was unplugged and wont be cold till we leave and there is a sign no coolers in the room. are you kidding me? there was no clock in the room also. the television has a limited volume so you can`t turn it up. one other thing. i found this place online and it showed prices of -- and -- dollars. when i called to book they said they do not advertise online. ? to be fair it was clean and they were very nice. but it is only a --.-- hotel.',not_happy
id22733,' the hotel was renovating rooms while i was there. i was able to stay in an already completed room. essentially all new furniture and fixtures. the ceiling probably had a new coat of paint but seriously could have stood to have been replaced completed as it is a bit outdated. however that is just a personal item. excellent internet no problems strong and reliable signal. the fitness center is ok and certainly big enough to get the job done. excellent staff and lobby is a great meeting spot. right in the middle of the mall so there are many restaurants and shopping choices very close. the available mini-fridge was excellent to go to the c-stores on the mall and stock up on beverages and snacks for the late night indulgence. good choice if you are doing business near the mall.',happy
id22734,' i went to san diego for a convention in january ----. i took my -- year old daughter with me so she could enjoy the city. the hotel that was blocked for the convention was full so they referred me to the hard rock. although i thought it was going to be above my budget i gave them a call. the hard rock was affordable so i happily booked the room. i liked the fact that hard rock sent me info about san diego. also suggested i book their restaurants ahead of time to make sure i get in since they are so popular. well it was my niece is birthday and not knowing what she wanted to eat or where the hard rock was right they were booked. so the concierge really helped by calling another restaurant having us put on their list so we received priority seating when we arrived. that was the first time ive had that kind of service. my daughter enjoyed the city while i was at the convention. will totally recommend the hard rock and return as a customer. they will be my first choice when i travel again.',happy
id22735,' this was our second time staying at the empire hotel. both times we received great rates through hotwire. it is a fantastic location near central park. the hotel thinks of every detail. a stay here is worth every penny. lovely romantic hotel!',happy
id22736,' stayed here for - night while passing through san francisco. the staff were thoroughly delightful it was my birthday and the hotel sent a birthday cake portion to my room. the room was very comfortable with a great view. the dining room staff were excellent. the hotel is well positioned. critcism yes there should be free wifi and a coffee maker in every room: this is the --st century. would i stay there again? absolutely.',happy
id22737,' ...i had earned two free nights at the aloft-harlem andt the aloft harlem cancelled that reservation and sent me an email saying that i would get one free ight at the oppostite end of town... my wife and i have friends in harlem and - days of plans for the harlem area--- but we were sent down to china town...???? \ and the reservation that they sent indicated that we lose a free night...???? what is going on...???',not_happy
id22738,' we loved everything about this hotel. it is located at state & grand and was very convenient for catching the red line train at the station located at that corner. only --- blocks from michigan avenue. close bus stops-trolley for navy pier. all staff were very friendly and quick to give us recommendations for meals and directions. definitely will stay there again!',happy
id22739,' we celebrated my husband is birthday in new york last weekend. weather was great but he carlton hotel was a disappointment. their guest rooms may have been renovated recently but housekeeping leaves a lot to be desired - i found - short kinky brown hairs on our bathroom wall on the second night. had they been there from the previous guests? or from another room?? disgusting! the fabric blinds are grey with dust and grime. our room was small but adequately furnished - typcial for manhattan. the photos on their website are deceiving. expect traffic noise from --th and madison. the lobby is small and cramped partly because of the ongoing construction for their new lobby. there is no restroom facility on the lobby level actually there is nothing there except for a small one-star hotel front desk counter. definitely not what i expected for the price or neighbourhood. the complimentary morning coffee is fine if you enjoy watered down coffee. stick with the teas - interesting blends like chai spice and xiao is blend. for my money i prefer on the ave hotel in upper west side incidentally rated close to this hotel although i dont understand why. when their renovations and constructions are complete the rates will likely soar - avoid this place unless money is burning a hole in your pockets.',not_happy
id22740,' i booked this hotel and the location is good the rooms quite and rooms renovated sort of. the hotel has new carpet and paint. the beds have a pillow selection. the beds were good. the bathroom had no towel racks and the the renovation seemed to be new lights and shower head. the tub-shower was older and the water was plumbed backwards ( cold = hot). the front desk seemed unable to help anyone with a minor problem. i observed three customers just give up. the manager greeted me as i waited and told me that the flustered agent would be with me shortly smiled and walked out the door. which explains the ill trained staff. big negative is no coffee in the lobby hot water for tea but coffee was $- ??? the hotel has a restaurant with no customers and the bar charges - dollars for a martini. bar menu was reasonable at $- for a sandwich and chips. i found my rate to be ok. the pool is indoor and is about two lap lanes wide and maybe -- yards long not a fun place to hang out. they have a shuttle but its used for local pick up and drop off at local businesses. the driver was unsure if they were allowed to take me to a restaurant. would stay here again but not my first choice. if other hotels have a similar rate i would not book here.',not_happy
id22741,' the bad: not much just long waits for elevator. the good: friendly helpful staff excellent physical facilities great location great view (when we told the front desk it was our --th wedding anniversary she upgraded us to a central park view room). norma is had a great breakfast although be prepared to pay for it. the location was close to lincoln center -th and madison ave shopping central park and the theater district but was out of the crowds of time square. we parked on --th and -th avenue about two blocks away for $-- per day and could have paid less if we had parked a few more blocks west. we will definitely return.',happy
id22742,' clean not to noisy and very friendly staff. i stayed there for - nights and i enjoyed it very well. they have a complimentary breakfast every morning and the food varies sometimes. i met people from various places as well. the room it self was alright. it is a hostel type accomadation so you share bathroom and shower with the people on your floor. the area i will admit is not the best. a lot of drug trafficking and homeless people around. its very sketchy walking outside after sundown. the shuttles and bus stop are in a - minute walk radius. very good location wise.',not_happy
id22743,' we checked into our room and it looked like a prison cell. the beds were cast iron and hard and the walls were stark white. we had a shared bathroom in which the toilet was constantly blocked and the room smelled of mould. on the second night we returned to our room to find two mice running around and a family of cockroaches. we instantly went to reception and demanded a room change. the man on reception understood virtually no english which made the situation very difficult. after about an hour we were finally moved to another room which was a lot better. we spoke to other holiday makers at the hotel who had similar experiences to ours. it seemed the higher up the hotel your room was the better it was. i would never stay here again in a million years.',not_happy
id22744,' i stayed at this location of the embassy suites for - weeks oct-nov. ----. i kept waking up to bites but despite searching the bed couldnt find anything. after - weeks i began to awaken with blood spots on my sheets. while housekeeping was quick to replace the sheets the front desk refused to believe me that there might be bedbugs in my room. two days before i left i found actual bugs. i put them in a ziploc baggy and left them in the room when i checked-out. this hotel definately has bed bugs. im praying that i didnt bring any home with me...',not_happy
id22745,' we were originally scheduled to stay at the hgi chelsea for - nights but ended up staying -- nights due to the volcanic ash fiasco and every day was a pleasure despite our lives being in total disarray. the staff could not have been more helpful sorting out extra nights with little notice and even new accommodation when it looked like we would have to move hotels (thankfully we managed to stay at the hgi throughout our extended stay). the hotel is in a good location even if --th street on first pass looks to be a little away from the action. macys (--th street) was a mere -- minures walk and times square barely -- minutes. a slow stroll up to central park was an hour with plenty of window shopping. a taxi anywhere seemed to be no more that $-- with tip (best option with - of us and on par with the subway cost). round the corner on -th avenue there were plenty of places for quick take-out food and provisions a good number of bars and places to eat but we ended up eating a little further afield most nights (see below). we had an acceptable breakfast most mornings at charleston is grill on -the ave between --th and --th streets (about $- each). we did not eat at the hgi but the breakfast looked good. wifi in the hotel was a little weak but useable and the business centre had two good pcs and printing facilities. the rooms were a good size and very well cleaned each day. the fridge and microwave were useful. there was some street noise at the front on the --th floor but it was acceptable. all in all we thoroughly enjoyed our longer than expected stay at the hgi chelsea and would definitely recommended the hotel. another big thanks to the staff for being so helpful. restaurant recommendations - blue smoke (e --th) havana central (w --th) les halles (--- park ave between --th & --th)) five napkin burger (--th & -th) john is pizzeria (w --th) lombardi is (spring street at mott street little italy). enjoy!',happy
id22746,' the hotel is very nice for el paso but i had a complaint and it was delt with poorly. i have stayed here before and no promblems surfaced but this trip there was no hot water and the tv did not work properly i had to purchase movies at fifteen dollars a pop and they were in and out of static. i let the front desk clerk know and she did not even get me a manager or offer some kind of compensation instead she comented that there were no other complaints and that i should have called in the middle of the night to switch rooms which is also an inconvience.',not_happy
id22747,' ok so the allandale is not really a hotel it is an old apartment complex where the units are rented out by the night or to extended stay guests. there is absolutely no doubt that it is an apartment complex despite some of the advertising. the unit we stayed in was old the carpet was worn the tv is were elderly and the kitchen cabinets looked like something off the ark. having said that i quite liked it. it has a certain nostalgic appeal and you do get an awful lot of space for your money. ive been in much pricier places where the tv didnt work and the shower was frigid. at the allandale everything was old but it worked. the staff were laid back and friendly it was very reasonably priced and for where we wanted to go it was very convenient. the ritz it aint but that is not always a bad thing.',not_happy
id22748,' we recently stayed at the catamaran i will list the good points: the grounds are beautiful you feel like you are in a tropical paradise. the pool area is very nice and the pool is warm for the kids. they have ducks and geese wandering the grounds my - kids (- and -- ) thought it was neet when - ducks would come every night to our patio for food. bad points: the rooms and hallways were very dark. we were on the -st floor of the tower. we got a room with a kitchen to make breakfasts and snacks. it did not have a toaster i had to toast my bagels in the oven. they gave you exactly - dishes - cups and - knives and spoons and forks pretty sparse. bring your own napkins paper cups paper plates etc. our phone never worked we used our cell phone anyway. they had a breakfast bar in the kitchen to eat but the bed was over so far you could not pull the stools out to eat. my kids stood on the bed and leaned over the counter to eat. our tub drain was very slow you stood in a full tub of water when you were done (the shower was nice and hot and had a good stream though). the beds were hard as a rock. the maid only vacuumed twice in - days and she never emptied our garbage i had to take our garbage out myself. the hotel is on the bay (where you do not want to swim) full of green algea and jellyfish the ocean is about a - block away. i probably would not stay there again and i am not sure if i would recommend it.',not_happy
id22749,' this crowne plaza lives up to their own hype. it is a very nice hotel that is perfect if doing business downtown houston. it is clean and quiet and the staff are very nice and friendly and helpful. we had to stay for a few days while moving and chose this hotel for its location. it was a good experience. one of the nicest things it was quiet! cant stand being in a hotel room where i hear all my neighbors but we heard nothing at night so had some good sleep.',happy
id22750,' couldnt fault this hotel. great location overlooking the bay. we had a bay-view room on the --th floor and watched the cruise ships come and go. worth paying he little extra for a bay-view room. literally a short walk to the cruise terminal over a fairly quiet road with good crossing points.',happy
id22751,' first to mr eversley j. lewis in-room dining captain we love you vip rooms hotel staff everything fabulous!!!! nicole smith pamela prince & jessica westchester county new york',happy
id22752,' stayed early november ----. this was my -th stay at the property over the past --- years. i stayed in a two level casita. very small kitchen (fridge sink microwave) - bathrooms large family room with sofas table and tv. upstairs large mater bedroom with master bath. covered reserved parking is nice. no charge to park. onsite pools are great. lazy river and multiple pools are great for kids. onsite restaurant is good. location is nice. only ----- minutes from airport. hotel is a bit dated. walls are pretty thin. but it is a great place to stay if you get a casita. the actual hotel rooms are small and dated. i only stay here if i can book the casita. staff is great. no real compliants. i will return on my next trip to phx.',happy
id22753,' this hotel really is adjacent to the td banknorth center (north station). the online rate was better than the actual reservation rate over the telephone and the reservation specialist was honest about it. the lobby looks fabulous and the complimentary breakfast was out of this world good. the staff was very welcoming on all shifts. downside: there was a washcloth left in our bathtub with personal hair on it. the temperature of the room was hot uncomfortable and not controllable by us (we stayed ----- so it was cold out). when i told the front desk about it the next day they offered the suggestion to put the heat on economy and leave the windows open...',not_happy
id22754,' this is a renewed hotel where the old tudor was in the past. although the remodeling was hughe still the rooms are small and less comfortable than the average hiltons. as always rooms are very clean and well furnished but everything is too tight. the bathroom is ok the view is depressing from the back of the hotel. i think that although it is a hilton due to its characteristics may be expensive based on what it offers. the location is ok walking distance from grand central un and other interesting places. as stated above it is below the average i am used for a hilton',happy
id22755,' first of all the location is excellent. two different subway lines within a half-block. in the middle of the flower district very pleasant walking through the fragrant and beautiful greenery and flowers that the shops put out on the sidewalks to sell. the hotel staff were top-notch. always pleasant eager to assist knowledgeable about the area. the complimentary breakfast was much more than your standard fare. many hot and cold options in a self-serve area that was kept well stocked as well as neat and clean. proteins fruits cereals and multiple beverage choices. lots of seating too. it was also a very nice surprise to find complimentary hot coffee-hot tea-hot chocolate available to guests ----. the room was excellent as well. comfortable and clean. not too cramped unless you are trying to cram a family of - or - into one room. in that case it might be a little tight. i did not have a single complaint during my four-night stay. there was not anything that i wished were different. thank you staff of the fairfield inn in chelsea. well done!',happy
id22756,' we stayed for - nights mainly because it was affordable and looked nice. we needed a handicap room and it was right up front with lots of traffic noise we kept the air conditioner going at high to drown it out. the bed was the worst part. it wobbled and i actually fell out of it when trying to sit down slid right off. we woke with a backache every morning. the breakfast consisted of boxed cereal boxed orange juice and flat muffin like pastries and an orange plus coffee. after the first breakfast we didnt bother getting up early for it. on the good side the grounds were beautiful with water features lots of flowers and birds. good for an overnight stay. very reasonable.',not_happy
id22757,' when we first pulled up to the best western alamo suites my -- year old is comment was were not really going to stay here. i told him that i had read that the neighborhood wasnt the greatest but that it had good reviews and to give it a chance. i went in and the lobby looks really nice. the people working there were really nice so we stayed the first night and said if it was really terrible we would leave the next day. well we ended up staying for - nights. once you get passed the smell of mildew in the hallway the rooms are really not that bad. there are - king size beds a sofa medium sized refrigerator and microwave in each room. the bathroom is average size for a best western. actually the beds are very comfortable. i state that it is in a location because unless you plan to visit the riverwalk every day this motel is right next to the interstate and is very easy to leave and come back. i knew that we would only spend one day at the riverwalk and downtown san antonio and did not want to pay the -- to -- dollars a night parking fee. so if you just need a place to lay your head at night for a reasonable price this place is for you and your family. make sure you visit san marcos factory outlet black is barbecue in lockhart and the town of friedricksburg.',not_happy
id22758,' my daughter was having surgery the day i checked into the hotel and we had decided to stay overnight here to make things easier for her and me....the staff was extremely accomodating and very understanding..the refridge that i asked for was brought up immediately and everyone from the valet to the front desk to housekeeping were very polite and nice..the shower did not work properly however...it got cold right away and i thought the valet parking was a little steep at $-- (self park was $--) for such an inexpensive hotel..we paid $--- (aaa rate)..but i would recommend it here..the location to rodeo dr. was a hop skip away from this hotel..a great bargain and it was nice and quiet too..i ordered food from their restaurant and the ceaser chicken salad had tons of chicken in it for a change so that was a pleasant surprise also..the amenities were very nice also and we got to keep a pretty silk type bag containing a mini lavender scent sheet spray ear plugs and a black out eye mask which was really cool..i have stayed in much more expensive hotels and never received this kind of amenity.',happy
id22759,' i booked this hotel through expedia for a stay in march ---- and thoroughly enjoyed my stay. i arrived about an hour and a half before the -pm check in but the staff were to store my luggage until i could whilst i went off to explore the neighbourhood and get something to eat at the national underground a block east - they have delicious burgers. returning at -pm to check in i was very pleased with my room on the -th floor (which was quite a good size) close to the junction of forsyth & east houston overlooking sara d roosevelt park. i had a few issues in that the bed was bigger than the mattress so i caught my leg on the corner of the wooden base a couple of times - but quickly learnt my lesson. the bed however was extremely comfortable and i found that the pillow mist that appeared three days in greatly aided me to get to sleep as the white blinds did little to block out the sunlight when you come in at -am and are getting to sleep as the sun comes up - the curtains are just for show. the tv didnt pick up a lot of the channels but you dont come to new york to stay in watching the television - it was just background noise whilst i was getting ready to go out. other than that i was very - i was only really in the room from -am to --am popping in to get changed in the early evening before going out again - it was comfortable in a great location and i felt safe plus i felt my belongings were safe. the staff were extremely helpful - i had some issues with my room card but was told it was likely because id kept them in the same pocket as my mobile phone - moving them solved the issue. i wasnt told what the pebble was for but id read about it on trip advisor - so put it on my bed halfway through my -- night stay and returned to find that my sheets had been changed as requested. i also wasnt made aware of the charges for the safe they appeared on my credit card statement afterwards having to contact the hotel to query what they were for - but the rate was very reasonable and i was to pay for the service given the peace of mind it gave me. maybe a guide to your stay card should be added to each room explaining about these. overall the gem is a great hotel the free wifi was a big plus - it always worked and the speed was excellent the staff were friendly & helpful and the location made it easy to get to wherever i wanted to go - the subway station is a block down for f & v trains. perhaps it is a little expensive for what it is but all hotels in the les seem to be which i find surprising in comparison to some of the more touristy locations. id definitely stay here again though as the nightlife is great - id recommend that anyone staying at the gem also visits the national underground it is a great place to be at night and is within easy walking distance to & from the hotel - handy if youve indulged in a few drinks!',happy
id22760,' i stayed in this hotel from friday-sunday. i have stayed in a lot of radisson hotels and this was certainly not the best one but it was clean and in a good location with subways close by and in new york everything is really in walking distance! there was free wi-fi in the lobby which also was a plus compared to other hotels trying to charge -- dollars a day even though you can walk over to your closest starbucks or mcdonalds and get it for free!',not_happy
id22761,' this hotel should be stripped of its renaissance affiliation. the reception staff was the worst i have encountered in extensive traveling on - continents. particularly one smug arrogant young male reception employee identified by his buddy holly thick black eyeglass frames. what a total jerk!!!! the room windows havent been cleaned since construction and are barely visible through the grime. the rooms are dated with their decor and their cathode ray tv is arent exactly cutting edge. parking is a rip off at -- dollars a day. stay away!! there are better lax airport options!!!',not_happy
id22762,' if you know that all youll need is a place to sleep im sure youll be fine. remodeled rooms nice bed and clean. if you might require any interaction with the staff consider yourself warned. ill confess that part of this is a whiny review but i specifically booked this hotel for three reasons: it is directly across the street (though pedestrian-inaccessible) from the san jose airport it had a free airport shuttle and it offered a breakfast-included rate. only one of the three met expectations (the hotel is in fact across the street from the airport!) alas it took -- minutes for the shuttle to arrive despite arriving at --pm on a sunday night. breakfast it turned out wasnt a sit-down restaurant. and when they say breakfast closes at -:--am they mean it. i showed up at -:-- figuring that if all theyre going to do is put a starbucks-style breakfast sandwich in a toaster oven i might be safe. wrong. in the end i wish id followed my instinct on this trip: book via priceline pay for a cab to the hotel if necessary. id have saved money and my expectations would have been lower.',not_happy
id22763,' i had booked this room before reading reviews online as i was desperate to get a room for the bcs national championship game. after reading reviews on here as recently as late ---- i was concerned that i had made a mistake. reviews on overbooked rooms unclean rooms unfriendly staff etc. had my stomach in knots as i landed in la. this hotel however fully exceeded my expectations in every aspect. i flew all the way from the friendly southeast (ga) and upon arrival felt like i had not left. the staff up front was very friendly and helpful. the room was very clean and inviting. the bed (we upgraded to the pillowtop king room) was extremely comfortable. the shower had great water pressure. the room was quiet (it was a street side room not over the garden). we never heard people beside us over or under us. their conceirege was always in the lobby walking around and very accessible. anytime we were in the lobby looking lost he would walk up and offer friendly help and advice. the only slight negative (and the hotel staff cant do anything to fix it) is the location. its not the best not the worst. the only big tourist stuff it is close too is olvera st. union station chinatown and little tokyo (of course). if you dont mind walking a few blocks in the beautiful weather to the metro though you have access to a ton of tourist attractions. they also have a shuttle van that will take you to the metro and other points within a few miles of the hotel. i did feel very safe in the area as it is close to police stations. overall i would definitely stay here again and recommend it to a friend. the hotel was definitely one of the highlights of the trip along with bama winning the national championship...roll tide!',happy
id22764,' guys i was there for three days on a business trip. this hotel is on top of it in everything. staff rooms food everything. room service was fabulous fast and the food quality was excellent. my one bedroom suit was amazing. i promised my girlfriend to visit chicago on a leisure trip and to make her stay there.',happy
id22765,' if you had to live in a hotel this is the one a home from home. classy efficient quiet beautifully run. good food excellent staff great rooms with no ridiculous electronics that only your --yr old can understand. really good location its all good. love the lounge bar in the evening out on the terrace.',happy
id22766,' there were some issues during my stay that made me decide to check out after the first night rather than stay the four nights that i had planned. based on their impressive website i expected their vip program to be worth joining. i checked in and confirmed that my vip # was in my reservation. the perks associated with the vip program never materialized and the front desk girl was indifferent. i went up to my room to discover it was a handicap room. i wish the front desk person mentioned this when i was discussing room options with her. i try to stay at boutique hotels and i have come to expect the quirks that come with such hotels. the room was small but very stylish. the leather chair and ottoman along with the bed were extremely comfortable. the huge glass vase is dramatic but the grime on the inside takes away from the rest of the room. some of the blinds were broken and the faux frosting on the bathroom door was marred. i didnt see anything on the room service menu that appealed to me so i called downstairs. i asked the room service person if there were any specials. the girl said you mean you want to know if anything on sale? …ugh. i ended up ordering a burger medium rare but it arrived very well done. this is by no means a bad hotel but i had just hoped that the staff would have been a little more detail oriented.',not_happy
id22767,' service was good and the location is great. rooms can use a little more furnishing. you can see the wires and poles by the ceiling and wall. otherwise room is spacious.',not_happy
id22768,' could not have asked for a better experience. the staff was terrific. room was great and was quiet and the r lounge was a very nice place to relax after a day of exploring the city. we could not have been happier. central park was convenient and i was able to go for my morning runs right up the street and into the park. our exploring of the city was made very easy by the subway station right out the front door of the hotel. took us - minutes to walk to a broadway show we went to see as well. i would highly recommend staying here if you want a fantastic ny location with a staff that will ensure your stay is hassle-free.',happy
id22769,' place is really nice parking lot big service was quick and bed comfortable. this is my second time here. we were not able to have breakfast. there are plenty of restaurants around. the gave the man next to use a menu to one and he ordered while check in. a lady with a project',happy
id22770,' i attended a --day conference at this hotel so my review is from a conference-goer is point of view. from that perspective this hotel worked well. there was always fresh starbucks coffee on hand and the meeting spaces were generally good although you could definitely hear speakers in other rooms. still what a treat to be able to sneak back up to my own room for a quick nap! my double room was comfortable and spacious. there are some upmarket touches like the aeron office chair. i didnt like having to pay so much for wi-fi access but hyatt are probably not going to offer this for free anytime soon. staff were friendly in that were trained to be friendly sort of way -- not that im complaining because it is better than the indifferent service you get in some other hotels around the world. the location was fine and my room had a grand view of the delaware river. the hotel is a little out of the way in the sense that you have to cross the expressway to get to some decent restaurants. but that was no hardship and we had no problem getting a taxi back. if i return to philadelphia as a tourist id probably stay somewhere more central. but if you can get a deal on this hotel it is not a bad choice.',happy
id22771,' i visited the inner harbor with my husband and two daughters (turning - and -) for the first time in july and stayed for two nights at the holiday inn. i investigated several inner harbor properties and chose the holiday inn based on cost. the holiday inn is located a little less than a mile from shops restaurants and attractions of the inner harbor and was an easy walk for our whole family. it is right around the corner from the orioles ballpark. it was nice parking once and walking everywhere. i felt completely safe and comfortable walking along pratt street to visit the various attractions. one note about parking is that holiday inn parking is located directly next door to the property -- a garage and outdoor lot. it is public parking and we didnt see any signs indicating that it is where holiday inn guests should park. we parked in the outdoor lot and had our pass validated which would enable us to come and go the length of our stay. parking is $---day. the hotel itself is fine. i believe we stayed in the older section as the hallway seemed a bit outdated but the room itself was updated and very much in line with other hi properties -- separate vanity-sink from the shower-toilet; desk; mini fridge; flat screen tv; two beds with choice of soft or firm pillows; accent chair; etc. our view faced the fire station and you could definitely hear the sirens blaring at all hours of the day and night. the air conditioner runs a constant white noise so the sirens didnt bother me but they did affect my husband. we ate in the restaurant for dinner one night (they open at - pm). nicely decorated simple menu very good food. they were out of fries the day we ate which i thought was odd but their homemade chips are delicious. we did not swim in the pool but it looked nice. front desk staff was courteous and quite busy when we arrived. we would definitely stay at the holiday inn again and loved baltimore is inner harbor overall. note: on our way back from the ballpark we saw the marriott and hilton which are right around the corner from the holiday inn. they looked very nice as well.',happy
id22772,' we stayed in the layne hotel at the end of our round the world trip and although it was pretty cheap considering the cost of san fran and everything was within walking distance we were disappointed by the room and the service. the hotel is old and the rooms are tired with few facilities. we had a shared bathroom room and when we arrived were handed a toilet roll to take with us when we went to the loo. you could barely get into the bathroom as it was so cramped. we had been unaware on booking the layne that we would be charged a damage deposit of $--- which was held in our account until we checked out. we were not told this and when we talked to the manager about it he was rude and shouted at us and made us feel very uncomfortable. we actually moved to a different hotel half way through our stay and would not return to the layne. anywhere were they say dont turn right out of the front door isnt a winner with us!',not_happy
id22773,' i didnt stay at the hotel but i did experience great customer service. im a meeting planner and had an event there where the hotel hosted a lunch for other meeting planners. while you can expect a hotel to showcase itself to an audience like this you dont always know about the customer service that goes on behind the scenes. from planning to execution to follow-up the hotel staff was top notch (- star)! i would recommend that others book their events at this property if they are looking to impress their audience. the food was stellar too.',happy
id22774,' excellent service---always willing to help with anything. room was awesome---great views of chelsea-hudson river-highline. peekaboo showers opened up room. room with king bed nice and spacious for - people. loved the floor-to-ceiling windows!!! hubby loved the huge tv mounted on the wall. location---great esp. since chelsea is our favorite area. easy to find your way around. only negative comment is i wish there was a small microwave-fridge-coffee pot. we survived without them no big deal.',happy
id22775,' wasnt sure what to expect from a new york hotel and their relationship with families so we were pleasantly surprised at the omni. extremely friendly and helpful staff across the board. catered for our every need with courtesy and respect. without doubt one of the most pleasant hotel experiences that we have ever had.',happy
id22776,' the hotel was perfect. a great location with spacious rooms that are clean and comfortable. the staff was very courteous and the grounds were immaculate. a great golf course with fun pools for the family.',happy
id22777,' - star lobby - star rooms. i took - lukewarm showers there the tv was older than i am and the room was so small my thigh is black & blue from where i kept hitting the chair because the room was so small. staff were all very nice but maintenance never',not_happy
id22778,' this hotel concept is unique and interesting and the lobby is definitely architectually impressive and grounded in the historical roots of the building but the buck stops there. there were very few other impressive aspects about the hotel or about the stay. a redeeming factor was the location of the hotel - it was fantastic and suited to quaint strolls down the cobblestoned streets of boston. the rooms were pretty standard with the exception that the minibar was the most impressive ive ever seen! anything you could think of (including a romantic kit) was in there! for a cost of course... the service was noticably absent during the stay and equally unhelpful when we were trying to find locations to have our engagement photo shoot. there were very few personal touches to our stay and for the most part the hotel felt too large and impersonal for us. for the price and standard of the hotel we were grossly dissappointed. i would consider other options in the area perhaps with more of a special feeling and better service.',not_happy
id22779,' beautiful room. amazing bed and pillows. location of the hotel at the -th and congress is at the ideal spot.',happy
id22780,' stayed - nights in this hotel while in philly for a work meeting ... i wished i had stayed somewhere else. the room was fine very basic but the walls are paper thin (the guy in the room next to me was having a conference call for his work and i heard the entire conversation). i actually liked the location ... in center city but not right in the middle of everything and a subway station entrance right beneath the hotel was super convenient. however when it comes to customer service this has to be one of the worst hotels i have ever stayed in. on - different occasions when i went to front desk to ask a question the response i got each time was a tilt of the head and a shoulder shrug. even if the person at the front desk staff didnt know the answer to my question she didnt even bother to help me or offer to refer me to someone else who could help me. and - of them were simply rude. then in the restaurant not only was the service horrible but the food was incredibly bland and not worth the prices they charge. i would definitely not stay at this hotel again the next time im in philly. for a comparable price i know i can find a much better place to stay.',not_happy
id22781,' my girlfriend and i stayed here in may ----. we stayed two nights over the weekend and got a great rate through expedia on it . everyone i asked about the hotel said it was very beautiful inside . like them we thought the public areas in the hotel are very elegant and impressive . however i was very disappointed in the hotel staff . when we first checked in i found they had put us in a room with - twin beds . i called the front desk and told them i had reserved a queen size bed . a few minutes later the bell hop moved us to another room ( supposedly better ) but the single bed in it looked like another twin size one . when i phoned the front desk the lady told me it is a california twin bed it is slightly smaller . i couldnt believe this bogus story ! i told her i was from california and i knew better . i wanted a real queen size bed like i had reserved . finally we got a third room and it was a very nice room . it was a king size bed and had a living room in it . we really enjoyed this spacious room but it faced into the hollow square of the building ( where we could hear the large air conditioning units down below ) . in the morning i went to the puck cafe ( in the hotel ) for a coffee and bagel . i was not impressed by the cafe either . the coffee was burnt and they told me to butter my own bagel . so much for service in a - star hotel ! one great thing about this hotel though is the l.a. architecture tours that are operated out of the hotel is lobby on saturday mornings . we took a - hour walking tour of downtown and it was fantastic . if i go back to l.a. for another trip i would like to stay in this nice hotel but i would be very wary of their service . lastly the car valet service was $-- a day ! you need it though because the area - blocks away on broadway looks like the ghetto .',happy
id22782,' attended a wedding at the fairmont and got a fairly decent rate as a wedding guest for two nights here. what an elegant hotel! stayed in a king room and it was spacious classy and very comfortable. location was great right in copley square. within walking distance to all the shops on newbury street and the prudential center shops. oak bar in the hotel had excellent drinks and service. bathroom was slightly odd shaped toilet in a weird position in the corner and two closet swing-like doors that werent good for privacy. but aside from that would stay here again.',happy
id22783,' this is a belated but very well-deserved review. if you are looking at this hotel as a potential first-time guest the breakdown (as of today) of the ---+ reviews says all you need to know -- --- of --- reviews give the top two ratings and only -- of --- give the bottom two dissatisfied ratings. that is unheard of in any business..heck if a fastfood restaurant were rated similarly by its customers i bet more than -- of --- would be upset that their double-cheeseburgers didnt have pretty wrapping paper or arrive on fine china or had too many pickles or something like that. another comforting factor (to you potential guests) is how hotel management graciously responds to and welcomes tripadvisor feedback -- obviously they really care and it shows! i had a wonderful stay all the way around. booked the hotel through a -rd-party discount site which is technically opaque (you learn of the exact hotel after paying) but im one of those savvy travelers who can narrow down to within an -----% chance of what hotel i will receive (priceline hotwire). when i knew i was likely to get the sheraton four points i jumped at the chance. the trip was part of my -nd-ever venture to chicago and -st-ever trip to wrigley field (opening day no less!). check-in was a breeze got a room with two beds (convention-event had booked up all the one-bed rooms) on a higher-floor with some quiet as i requested which was fine as i was traveling alone. well-appointed room nicer than most --star hotels -- extremely comfy beds (that is what youre there for right) new flatscreen tv microwave-refrigerator complimentary bottled water free highspeed internet (wired worked constantly and very fast -- wireless didnt work for me but no biggie as downtown concrete buildings can have occasional blind spots) and a very roomy (especially by chicago standards) room. further the hotel is in a perfect location near lots of shopping and eateries near the mag mile near transportation options (chicago is bus system is exceptional dont just do the subway-l) has an indoor pool-hottub in an enclosed courtyard (perfect if so-so weather and also private to the hotel) and a complimentary business center (great for travel adjustments boarding passes or web-browsing if you didnt bring a computer). from a customer-service standpoint the staff from front desk-lobby to housekeeping all genuinely seemed to really care about guests and seemed to like each other and their jobs (always a pleasant and genuine hello or do you need anything in passing). i met the infamous phillip the doorman that everyone raved about in reviews and true to form he was going the extra mile for a guest when i said hello. if youre considering this hotel vs. others ask yourself what is important to you -- to me it is exceptional comfort customer service and many convenient free amenities in a tremendous location with a small-hotel feel. personally having stayed at the intercontinental (a wonderful stay) and having the opportunity to stay at the hyatt regency or palmer house hilton for my next stay i was like pavlovs dog to jump at the opportunity to again stay at my first and only chicago choice the four points sheraton magnificent mile in late april ----. (vegas was on the radar for the same dates but chicago at this hotel was the deciding factor!) in fact when i knew that through my um magical travel-booking powers it would be possible i changed my flight so i could spend - nights (instead of -) at this absolutely wonderful hotel. obviously i highly recommend.',happy
id22784,' i was in houston (clear lake) visiting my cousin who has been battling a horrific custody case in harris county family court for over -- years and decided to treat her to an evening at the hilton - a visit to the bar a well-deserved break and a room with a view! we requested a room with two double beds which was not a problem. there were hardly booked solid. however as soon as we handed over identification the clerk complained of computer issues and told us the room requested wasnt available and the only available room was a single with a king bed we could share. we declined (being cousins) and asked why the original room mysteriously disappeared for no real reason? she was unable to respond and called for her superior who was able to key in the request and give us the room. beautiful view! great sunrise. awesome room service. however! upon check-out the front-desk printed a receipt for the wrong room showing a shared king-sized bed including room service charges from the wrong room wrong room number for the same price. hilton fixed the problem with grace dignity and obviously understood the consequences of such a poor mistake and i am grateful for their integrity and honor. bravo!',happy
id22785,' the good things: good location coffee apples cookies internet free in the rooms (wired)spacious and nice room. the bad thing: the people at the front desk were not all the time in a good mood specially a young guy who worked there didn´t seem to know about politeness or courtesy. his answers were short and you feel like he wasn´t liking what he was doing.',not_happy
id22786,' we stayed here for - nights following a hectic - nights in las vegas and a night in fortworth we stayed in a corner king room it was beautifully decorated the bed was comfortable bathroom good size and clean. a little disapointed that there was no complimentary water (not paying $- for a bottle of water) went over to walgreens across the road for water. the best part of this hotel is the landmark restaurant we decided to go there on our first evening and was blown away the staff were professional polite and very knowledgable about the food was a lovely surprise to be served a delightful amuse bouche complimentary from the chef. the restaurant service and food was so good we decided we would eat there again on our second evening! my favourite item was the asian calamari starter so good i had it both evenings followed closely by the choculate muffin for dessert. we visited the texas state fair which was good fun and passed a few hours and the hotel provided a complimentary drop off in local area so we used that to visit the sixth floor museum. the poor chap had lost his voice hope it has finally returned!',happy
id22787,' from the website and the outside you think you booked a really nice hotel. then you get to your room and realize its an old econo lodge or motel - with new paint a blown up picture of random people on the wall. problem is its still an old motel. outlets that dont work small rooms and ac unit that so low to the ground that you have to move furniture and get on hands and knees to adjust temp. also ours was missing coffee pot and when we needed ride to airport the only shuttle driver went home for the day. best part of the place is location',not_happy
id22788,' i stayed here a year or so ago and had an excellent experience. gorgeous hotel in a nice part of town. good staff. good food. absolutely no complaints.',happy
id22789,' great hotel but if you buy a room from them on priceline be prepared to get the worst room available. we were give a room with a view of the parking lot next to the elevator and it was made for disabled patrons. the shower came up to about eye level and im -- my fiance had to bend down to shower. we requested a king room and they said they were out. the staff was very friendly and the wine tasting was also great. cute little hotel but i would never pay full price for that room.',happy
id22790,' a wonderful experience! i was invited here for a friend is birthday celebration - only stayed one night but id have a hard time picking anything negative to say. id give it - stars on a - star scale! service accommodations amenities food beverages were all over the top.... and you get a beautiful setting too. a great get-away. the only caution is if youll be spending a lot of time in downtown austin youll have a -- minute drive (without traffic).',happy
id22791,' spacious room very clean. check in was fast and friendly service. buffet breakfast was good plenty of choice. i would recommend this hotel just for the location. its close to the piers. shuttle services are available which we used and was surprised how good this was. it cost us -- dolllars each to the airport. i liked the fact the hotel has someone in the lobby who can help you with trips and entertainment. there is a pool but its outdoors and san francisco was cold even in august. will definately be going back to this hotel.',happy
id22792,' my best friend and i stayed here for a weekend visit. check in was easy one thing i did not care for was the authorization hold on my check card --- times but it did not effect my account. room was super small we tripped over each other. but it was clean. bathroom is nice. staff was super friendly. i left my iphone charger in the wall after checkout and front desk called housekeeping and they found it. thank you. location was great. housekeeping service came late - about - pm and we only needed towels at the time. i would stay again.',happy
id22793,' you walk out the door and there is the beautiful times square ball. you are in the heart of all the actions. minutes from just about everywhere. the staff was absolutely amazing. the concierge staff recommended the best transportation from privatnkse drivers to the subway the very best recommendations for food and shopping. i am so glad we took their advice on everything. rooms were beautiful and spacious. hotel restaurant lovely as well. cant wait to come back. thanks marriot staff for your amazing hospitality.',happy
id22794,' we stayed - nights at this hotel. as we were sightseeing on foot this hotel has a great location for a lot of attractions on manhattan and we will recommend this hotel if you are going with your partner. not with children. the room was quiet small but very nice. the front desk was very helpfull and the service was great. a lot of good restaurants in the area.',happy
id22795,' our rooms were ready at --am. when we arrived hoping to check our luggage. despite the city wide bed bug panic - this is one very clean hotel - yet with no chemical funes that trigger allergies. has handicapped access rooms.walk in showers). having breakfast included was a big help with my groups schedules. it was quiet and felt safe. due to the city blocking off --th st at broadway cab travel was somewhat detoured but it was easy to get a cab or use bus or subway. walked the - blocks to penn station.',happy
id22796,' everything from check in to check out was quick and easy. we stayed here for two nights and slept great both nights. the rooms are small but my husband and i didnt seem to mind as we were not there to hangout in the room. the hotel staff was always wonderful everytime we had a question about directions or the hotel itself. the location was great for walking to the baseball game and to pikes market. great hotel for the price.',happy
id22797,' internet in my room would not work. wireless in the lobby was the available alternative but extremely slow. moved to a different room for the -nd night and internet worked until the next morning when it no longer worked. hey im an it guy so it was not my computer. if you are highly dependent on reliable internet access beware.',not_happy
id22798,' the hotel was great. the staff was able to help me with my requests without hesitation. the staff both at the front desk and those who came to the rooms were quite helpful. the hotel is clean and comfortable. they serve a complimentary breakfast and keep the rooms clean. there is a denny is restaurant directly next to the hotel property. youre able to get a hot meal at almost anytime of the day or night (im not sure what denny is hours are - probably ---day. my family ate dinner @ -- pm). after many hours on the road i had all of my needs (both hotel and eating) taken care of without hitch. i felt safe on the property. access to the property other than the front desk (at least from what i saw) is controlled by an electronic access system). being la the front of the property was well lit because of the road out-front. i had no problems with traffic noise. the free wireless internet was very helpful. if i were to pick one item to comment upon it would be that parking it tight. there is additional parking in a rear ally (secured - again from what i saw - except for the point of entry) which is monitored by cameras. again i felt safe both with the property cameras and electronic access system (i brought my --yr old step mother there with no concerns). if i were to return to the lax area i would have no problems with returning to the property. fyi - on my rating i did not rate a few services as i did not use them. extra fyi - i did note while walking through the property that they have a separate laundry just for the people who stay at the hotel. you dont have to travel back home with a bag of dirty clothes from your travels.',happy
id22799,' i stayed here on a recent visit to charlotte. the hotel is conveniently located for business in the heart of the downtown. the staff was friendly and helpful the internet service was very fast (and free) and the room was clean & roomy with a good work area and comfortable bed. someone else noted a funny smell in their room and i have to agree. i had difficulty cooling off the room enough to sleep soundly but that is a common problem. the electrical outlet at the desk was broken - one plug was jammed and the other just didnt work. luckily i discovered this before my laptop went dead. no serious complaints. a little better than average.',not_happy
id22800,' i loved my stay here! everyone on the staff was well-trained and helpful; the concierge scheduled a masseuse to be in my room within a half-hour of my asking. it is close to everything downtown. i stayed in one of their club rooms and the evening appetizers and morning breakfast were both delicious! there was a little trouble with noise from construction when we first arrived but when we complained they discounted our room and provided us with sleep kits! i would definitely recommend it!',happy
id22801,' my wife and i vacationed in seattle from -------- thru -------- (- nights). i do all the research and planning as my wife is usually busy with her child care business. we spent all eight nights at the maxwell and i selected the ensemble suite. this suite or room was extremely spacious with two queen beds sitting area with sofa sleeper walk-in shower flat screen tv microwave refrigeratordvd player and internet access among the amenities. we had a view of the space needle too. my wife and i enjoyed the beds as we slept peacefully like bables. an added plus was free parking. since we had a rental car i can attest that parking is very tight in seattle as well as expensive. popcorn water and coffee are provided free of charge. the hotel staff (including the maids) were helpful and courteous. we checked in thirty minutes early and fortunately the room was ready. the maxwell does not have a restaurant but they do have an expresso and we did purchase breakfast sandwiches on one occasion. we generally ate in the lower queen anne area and at times near the maxwell. we walked to the seattle center and caught the monorail to westlake to explore seattle. the maxwell was conveniently located near the attractions in the seattle center. i would definitely recommend the maxwell hotel.due to its amenities (which also include a pool and exercise room) cleanliness and its exceptional staff. attractions and tours include the ride the ducks of seattle savor food tour boeing tour bainbridge island mount ranier national park crystal mountain (new gondola) an escorted walking tour of seattle underground tour and the city pass attractions(woodland park zoo space needle emp argosy harbor tour seattle aquarium and pacific science center). we drove around the ballard ( chittenden locks)and freemont districts as well as two shopping malls. weather was good',happy
id22802,' i stayed at this hotel for two days whilst in town for a conference. the conference was extremely hectic meetings starting at ---am and going until -pm each night :p. needless to say i was exhausted. the room-service: the room was nicely sized clean and comfortable. the beds were wonderful i must say. also i could not hear any of my neighbors. overall when i compare this to other rooms ive stayed in the us it is about average. parking is a ridiculous $---day but that is what you get for staying in downtown chicago. one of the porters was very helpful in helping me locate cheaper parking nearby. internet: not included but the conference gave us a code for free usage. that really came in handy. checkout: ok here is where things get sticky. we were allowed late checkout which i really appreciate. in my rush to leave the room and get back to my crazy conference i left a tabletop vanity mirror on the desk. i realized it a few hours later and called them to report it. the young lady stated that she couldnt enter the room because it was occupied (understandable) i should call lost and found. i call lost and found the next day the woman states emphatically that they dont have it. it wasnt until the following day after i asked to speak to a manager that the mirror was found. he apologized for the run around and sent the mirror. i appreciate that. however ms. lost and found really needs to adjust her tone. im not quite sure that she is aware of how abrasive she comes off on the phone. and it doesnt speak well of her that after <- minutes on the phone with a manager the mirror was found though she insisted for two days that it wasnt there. im not suggesting that she was trying to steal it but she obviously wasnt putting any effort into finding out what housekeeping did with it.',not_happy
id22803,' windows hadnt been cleaned in a lifetime. there was mold everywhere. the blankets were almost rotten. me and my husband were dead tired after a loong flight and couldnt really go anywhere else but had to use the towels as blankets because the blankets were disgusting. stains everywhere...ugh! do not recommend only in desperate cases.',not_happy
id22804,' my parents (who are in their --s) husband and i (in our early --s) took a trip to new york together. the biggest problem we faced was finding a hotel within budget that also had good reviews. i was really worried about booking my mum and dad into a hotel with a broken lift vermin or lumpy beds. our travel agent was not much help and all our friends and family who had been to new york had bigger pockets than us! so we turned to trip advisor and went down the list of the highest rated manhattan hotels until we found one at #-- from the top we could afford. what a good strategy that turned out to be! in our fantasy holiday we wanted to rent an apartment with two rooms so that we would be able to eat-in. this being new york we could not find anywhere within our budget however with the hotel beacon there was no need to compromise. the little kitchenettes with coffee makers fridge and hob provide just enough facilities without losing the hotel feel. an added advantage was that both couples had their own bathroom! our room had small kitchen and bathroom but lots of wardrobe space and a view over noisy broadway. my parents got a much bigger kitchen and bathroom but no view just a much more quiet street at the side. not sure if this was just a coincidence but it suited us all very well! apparently floors higher up have great views over the hudson so ask. our room was very peaceful i now want to paint my bedroom green! unbeknown to me i was in the early weeks of pregnancy at the time of my stay and after a day walking around the large comfy bed seemed like heaven! the hotel staff were very friendly. the communal areas clean and in the same art deco style as the rooms. we wandered up and down broadway. the location is just perfect: close to the subway the park and the sights -but not too close! we stayed six nights and loved every minute.',happy
id22805,' stayed in a king suite with a full-sized whirpool tub in the bathroom. grounds and view are nice and the location is quiet and out-of-the-way. much nicer than expected for the price paid. close to the beaches area as well as the expressway. they need to ditch the cheap cake bathroom soap but that is a pretty minor thing. the staff seemed exceptionally friendly as well. i would definitely use this as a go-to jacksonville area hotel unless i was staying downtown.',happy
id22806,' well i dont know about everyone else but i was pretty happy with the whole experience at the manhattan broadway. maybe im just not accustomed to travelling in high style. i didnt see any bugs or dead transients have my luggage stolen or get urinated on by a staff member. what i found was a small affordable room in a great location. everything worked fine from the remote to the shower(and the bed) and really what more does a youn person need staying in manhattan for the evening. so if those are your intentions.... this is th eplace for you.',not_happy
id22807,' arrived via taxi - staff quickly helped unload our bags and said they would help us. checked in with a friendly helpful lady to find our bags off the trolley and left behind where we stood with a man waiting for a tip. on picking them up to take to our room another man appeared and loaded them onto a trolley and insisted on taking them to our room. had tipped the first man assuming he would deliever to our room and then forced to shell out again. our pocket was much lighter despite having only been there - minutes! room was small but clean. bathroom even for a small lady like myself was a tight squeeze and quite claustrophobic. room was noisy with street works outside. no facilities to make a cup of tea only coffee machine. in room safe. in room mini-bar available but costly. free wifi in the lobby was well used although drafty. excellent well equipt gym. tried the famous boston cream pie although didnt rate it! ten minute walk to station so saved on taxi fare when leaving and walked making up for our expensive arrival!',not_happy
id22808,' for the money you cant beat the location. room size is small but you shouldnt be sitting in your room anyway. rooms are well worn but clean and like other reviewers i enjoyed the hot shower after a long day of sightseeing. staff was friendly and helpful. the only negative was the single ice machine that is on the second floor. i recommend this hotel to all my friends going to nyc and every one has been with the recommendation.',happy
id22809,' we came to stay here for the manditory evacuation. they put us on a very high floor for hurricane sandy and kept telling us they were giving us an upgrade. the hotel was completely empty yet they couldnt put our family in adjoining rooms. understandable our room did not get cleaned for days and the spa was sporatically open because they were short on staff. we understood their predicament that employees were few and far between and were sensitive to it. as soon as the water receded and the marathon was coming they told us they could not extend our rooms. they would however have rooms at double the rate. we wanted to be housed with our children and were willing to pay up for a suite but then we were told it was a three night minimum. we understood their predicament and were patient with them they however were not so understanding of our situation. we had no electricity at home could not find enough gas to safely leave that night and only wanted to extend for the one night. my feeling is in a hospitality business they were purely business. by the way the hotel for the most part is shabbytired and well in need of a renovation. when you are not in the tower the walls are paper thin and they treat you as if it is economy. no turn down etc. the price $--- a night for a single room was hardly economy and hardly worth it. moreover we felt gouged at their first opportunity. very dissapointing- i am regretting even giving them an average rating- a far cry from when the sultan or leona owned the hotel.',not_happy
id22810,' ok first of all i was very scared with all the bad reviews i read here... this was my -th or -th time in chicago and all the previous times i had stayed in the hostel.. so thats what im used to...but the hostel was full this time and as i wanted to be close to that area i decided to stay in the congress...well i got there at - am and the woman at the reception told me that she could only check me in at - am but then i left all my luggage with the bellman who was very nice. i stayed in the north tower -th floor the room was clean sheets were clean it was not very dark the bathroom was ok no bathtub it had hot water working properly...when im travelling i just look for a good place to sleep and the congress was very good for me especially considering its price comparing to all the other hotels in downtown...the wallpapers were ok...i really have no complaints about the room at all except for the view but as i was in the cheapest room i could not complain about it and if i wanted to see a good view i simply would have to cross michigan avenue...so really this hotel is really good for someone who wants a good and clean place for sleep. if i ever need to stay in there again ill do it with no problem.. and also staff was very helpful in all my requests...really great surprise after all the bad reviews i read here',not_happy
id22811,' the lobby is updated and relaxing the rooms are large and comfortable and they have access to a nice larger fitness center in addition to a little one on site. the beds are comfortable and the staff is very friendly. the hotel also has a nice relaxed bar and hour snacks for free. all and all a nice place to stay.',happy
id22812,' my husband and i visited here on our honeymoon at the beginning of may ----. san francisco was our last stop on the way up the coast from orange county prior to heading back to indianapolis. at the last minute we decided to come into san francisco a day early. unfortunately this place didnt have any rooms available and we ended up paying way too much at another hotel just one block down the road. luckily this place had rooms open for our last two nights. the outside of the hotel looked a little dingy but the inside was amazing. it was the best place that we stayed during the entire week and a half visit to california. im only sorry to say that we didnt find any other places like this. the room was very spacious. it wasnt like the other places that you walked in and it was just a room and bathroom this place had a full living-dining room with foldout couch a kitchen with a convection microwave dishes and full sized refridgerator and a seperate bedroom. everything in the room was very modern and didnt look outdated at all. it was the only hotel that we stayed in with flat screen tv is. we were able to request a balcony room so that we could sit out and watch all the hussle and bussle. not only did we have a balcony the roof was also open to guests and the view was stunning. for all the smokers out there san francisco is very smoke free. you are not able to smoke on the balcony here but we were allowed to smoke on the roof as long as we didnt offend any other guests. most of the other hotels wouldnt even allow you to smoke anywhere on the property. we were only a very short - block walk to the main strip of the wharf and very close to ghiradelli square. we have - boys and have already decided that when we come back we are going to make sure that we book this place well in advance as the kitchen area will help keep the food & drink costs down. there is a very elegant chef owned restaurant across the street (sw corner of hyde and bay) so if you enjoy fine dining be sure to bring nice attire to wear. the parking is very affordable compared to other places in the area (--- the cost). the hotel attendants were wonderful even called to let us know that they were there to help if we needed help with anything in the area. there are so many wonderful things i could say about this place. i call it a diamond in the rough because you just cant see how beautiful the inside is by looking at the outside of the building.',happy
id22813,' i was at a conference across the street at the westin and stayed at laquinta for - nights to save some money. the location was very convenient and it took no time at all to get the airport. the free shuttle was great. also for being an airport hotel i was pleasantly surprised that i did not hear airplanes throughout the night. the breakfast was more than just croissants and juice which was nice. the one complaint i would have is that the air-conditioner was loud and then started smelling lke something was burning so i turned it off. but it wasnt too big a deal since it was cool out anyway.',not_happy
id22814,' we attended a family funeral in washngton and booked the renaissnace washington dc. having read some of the other reviews we were a little concerned about the location. some reviwers suggested that the hotel was somewhat out of the way and not right on the metro. we found that not to be the case. the hotel was two short blocks to the huntington metro line which goes directly to the reagan national airport. the hotel is centrally located close to the convention center and the verizon center. you can walk to some of the attractions or take a short subway ride to others including the smithsonian. the staff were friendly and most helpful. we enjoyed our stay and were disappinted we could not stay longer. we highly recommend it.',happy
id22815,' we recently completed our second annual stay at this hotel and both experiences were very good. despite a few crowd related annoyances the hotel is terrific and in a great location. we stayed in a corner suite which was extremely spacious well decorated and comfortable. the bedroom was silent and the beds great. the hotel perks are truly remarkable and include a massive breakfast buffet along with snacks and drinks in the evening all included in the rate. the only drawback is that the hotel is a victim of it is own success as it seems to be overrun by kids during busy weeks including an a pool too crowded to enjoy and screaming kids in the hallways until - or -- at night. not a big problem but something business travelers should be aware of. otherwise outstanding.',happy
id22816,' from the first night we stayed at this hotel both my husband and myself have been itching like crazy! we stayed an unfortunate four nights at this hotel and suffered major itching including a major let down from what we were advised before booking at the chatwal! we phoned prior to booking to ensure that the hotel had bathtubs (as our personal preference we only book with hotels which have bathtubs) - we were advised that every room has a bathtub - excellent so we booked. we arrived all the way from new zealand (-- hours of flight-time) at approximately --:--pm to arrive to a major disappointment. no bathtub! we phoned the desk from our room and were advised sorry there is nothing we can do as all rooms with a bathtub are taken . we then advised that prior to booking we were advised that all rooms have a bathtub - no sorry you were told wrong and there is nothing i can do but you are welcome to leave . then my husband went downstairs and spoke to the duty manager who then finally relented and looked up to see who would be checking out the following morning so we could get a room with a bathtub. we were then promised a room with a bathtub by --:-- midday but by the next morning the woman at the desk advised sorry but they are now checking out at -:--pm so we asked for a refund for the first day since the whole inconvenience had ruined a whole entire travel day (we had been trying to sort out this mess ourselves all night long and the following morning by arranging a room with a bathtub) - their reply sorry there is nothing i can do - she didnt even offer any complimentary gestures as a way of saying sorry for the inconvenience caused by this ridiculous hotel! we would have loved to have checked out and moved to another hotel however upon such short notice and only arranging three days in new york time was very restricted. this hotel is perfect for backpackers who have money! the hotel is so small and running on a strictly cheap budget that there is no doorman in the morning upon check-out. it has been two days since we checked out and yes we are still itching like crazy! this hotel does not guarantee to deliver.',not_happy
id22817,' the hollywood orchid is literally a - minute walk to grauman is chinese hollywood walk of fame and where the tours of hollywood originate and a - minute walk to kodak theater center (plenty of restaurants shops etc ). you could not ask for a better location for first-time hollywood visitors. but what makes the orchid such a value is that despite it is location it offers spacious suites (and i do mean spacious) right in the heart of hollywood with extremely affordable prices. highly recommended! ohhhh and thanks trip advisor reveiwers for turning me onto this place! ill be back!!!!!!',happy
id22818,' the hotel was nice standard look for a newer or newly remodeled hotel. the staff was adequate. there was a lot of traffic in the small lobby but the atmosphere was adult. meaning there were no families and no young adults. the room was tiny. the original plan was for there to be three people in the room but the third person fell ill and had to back out. it worked out for the best because of the room size. we arrived late due to flight being rerouted. the staff didnt give me a problem about that but the rate they asked for when i arrived was $-- more than i had book online. after providing an email confirmation in print and online via cell phone. i was told that the manager would have to take care of it in the morning. inevitably i was given a credit on the room and cash back on checkout. make sure to bring print outs of confirmations. if you book directly and not through a booking engine request that it be sent in an email. besides these issues i was in town to shop and the location is great to all parts of manhattan via sbwy station (- red line) one block away. you are only -- mins away by sbwy to times square but walk isnt that bad. also you are -- mins away by sbwy to lower manhattan. i ate at nearby eateries cafeteria and johnny is --th. also there is whole foods and a dallas barbque within -- mins walking. this hotel is good for its location.',not_happy
id22819,' perfect location for general sightseeing downtown. rooms were clean and large; design a little strange; looked like some renovation going on. very friendly and helpful staff. coffee only in the lobby but good food nearby. only drawback was that parking was in a parking garage -.- blocks away. but since only needed car when leaving not a big deal. would stay there again.',happy
id22820,' i rate the the hotel very good adding that the location is excellent and central to lots of places to walk eat and site see (boyston & newbury streets boston commons comm. ave. all within walking distance). valet service was friendly and efficient. they seemed to like our hertz mustand gt! desk clerks seth and john get a special mention as they both were very helpful in giving us directions and great day trip ideas. one morning i came downstairs to the lobby very early before the coffee was out and john gratiously went out of his way to get me a fresh cup that he made himself. seth gave us great ideas for a trip to cape cod and martha is vineyard. these extras made an already nice trip even more special. an area of improvement is in what i call mechanics. we actually stayed in two different rooms and in both cases the in room coffee maker did not work. in the second room the exhaust fan in the bathroom wasnt working and i reported this to maintenance. it was awknowledged but nothing was done and we were in the second room - nights and the first for - nights. i rate these issues as fairly minor and not enough to seriously detract from an otherwise very nice stay. but management can and should correct these items. rating: - stars and highly recommended for the record john and seth carried the rating to four stars by both being above and beyond the norm for service more than offsetting the two maintenance-mechanical issues noted above.',happy
id22821,' this was our first time staying at this hotel (we usually stay at another hotel across the street). i found the staff to be very friendly and accomodating. the lobby is attractive. and the hotel is very clean. the room could use a little more decoration (e.g. paintings etc.) but overall is fine. one small issue was that every time a guest in the next room used the bathroom we could hear the toilet flush. the one and only reason i would not stay here again is due to the bed. it had to be the most uncomfortable bed i ever slept in. upon check-in the girl at the front desk explained how it worked (there are dials on each side of the mattress where each sleeper can adjust the hardness to their own liking). the first night i adjusted it to the manufacturers suggestion. it was like sleeping on a rock. for the rest of my stay i adjusted it to the softest setting. it was like sleeping on the floor. i woke with a sore back every morning. if you prefer pillow-top mattresses dont stay here. otherwise the hotel is very nice.',happy
id22822,' great location one of the side streets leading to times square. really great value if you want to stay right in the center and not waste time in traffic. if you are planning to spend more time in your room check out other hotels. rooms are small but clean. some rooms can be quite noisy so check with the reception. good service.',not_happy
id22823,' we booked through priceline and paid very little so we were okay with the downtown location for a touring trip. however they gave us the smallest room (it did not have room for a closet) that was right next to the elevators because we were paying so little. we went to catalina island one day and the hotel location was actually really good for that because it is right next to the entrance for the harbor freeway. parking was very expensive and wireless internet was not free. we liked the gym and the spa.',not_happy
id22824,' this hotel is quite good for a tourist class hotel but there are some areas in which it needs improvement. the hotel lobby is immaculately decorated and has a nice atmosphere and the corridors on the various floors of the hotels are also nicely decorated. the room that i booked was basic but comfortable and i had requested my own private bathroom which was both clean and convenient. the cleaning staff had not bothered to empty the garbage bag in my room prior to my arrival and the water temperature in the bathroom fluctuated between being scalding hot and freezing cold but otherwise the room was quite a good deal. the demeanor of the hotel staff needs improvement -while one or two were courteous and friendly the others were rude and even hostile and made no effort to be hospitable or friendly. the restaurant connecting on from the hotel was both overpriced and did not provide the best service but there are several good restauruants nearby. all in all this is a good deal and is conveniently located in the city but there are one or two areas where the hotel can improve significantly',not_happy
id22825,' i really enjoyed staying at this hotel while in houston tx. my brother and i travelled to houston to wach some sporting events and this location was perfect. it was an extremly short walk to minute maid park and to the houston dynamo is stadium. the staff were very friendly and the ammenities at the hotel were exceptional. very clean rooms lobby and over all environment. the baseball themed decor really enhanced the atmosphere and our overall trip after all we were there to watch sports! great hotel and look forward to staying there again when i return to houston.',happy
id22826,' great family vacation spot. lazy river playground outdoor movies and smores. my only complaint is that they try and get money wherever they can. even charge for kids shows. watch the fees as they try to sneak them in on you. also the beach needed more sand.',happy
id22827,' my husband recently surprised me with a date night in denver. since we live in wyoming this was kind of a big deal for us. when we arrived we actually pulled into the hotel. the magnolia has valet parking that you drop of-pick up right at the front desk. check in was quick and we were up in our suite in no time. (if youre fanatical about a view make sure you specify a room that isnt across from the other building. however if youre there for a date night.... who cares about the view!) the room was amazing. when i first entered there was a kitchen to my right and a beautiful sitting area right in front of me. the sitting area had a large fireplace and flat screen t.v. i went down the hallway to my left and there was a massive soaking tub! (i love those!) the room had a king bed and was nice but nothing out of the ordinary. we left the hotel for a few hours to have dinner and wander around when we got back the suite it had been transformed! a huge bouquet of flowers on the table and a trail of rose petals to the room with more rose petals on the bed. complete with wine cheese and fruit. it was beautiful! ill stop the description there.. but safe to say they know how to do romance at the magnolia!',happy
id22828,' ive been staying at laac weekly since september as i need to be in downtown la. notwithstanding the reasonable price for stay plus a full breakfast the staff service across the board--from front desk bellmen waitstaff in the grill gym staff trainers housekeeping--is absolutely the best i have ever experienced anywhere--friendly efficient courteous. and as we travel a lot and stay in great places that is saying a lot. rooms and bathrooms very clean if a bit dated and dark. breakfast delicious and extensive. athletic facilities are also superb and vast. yes like one guy said the pads in the sauna room could be changed or refreshed but that is a small criticism--the heat will kill all the germs anyway.',happy
id22829,' i stayed here for four nights in a suite. my kids were delighted by the two bathrooms and two tvs. the staff are friendly and helpful. i would recommend the hotel to all nut those with young children.',happy
id22830,' the distrikt couldnt of been a better stay. the room was perfect. we couldnt of asked for a better fit for our stay. the location was perfect. we went everywhere in nyc that you could imagine and accessed every location from our stay perfectly. i dont think i could say one thing negative - we certainly enjoyed our stay. not to mention the their was a pizza stand on the corner that we took advantage of! just fabulous!!',happy
id22831,' nice clean well-groomed facility in a beautiful safe neighborhood. easy access to i--- & just minutes away from the -- (ted williams pkwy) which offers quick connect to the i------. very accommodating front desk staff--pleasant courteous & efficient with excellent customer service follow-through. medium-sized --story hotel with extra large spacious rooms (suites); both of ours had refrig microwave & wetbar; separate livingrm area w-sofabed coffee table & regular table; all this yet not cramped at all! ample free parking--not a problem even when we returned late at night. our pkg incl. free breakfast buffet (- per rm) & free evening drink. free morning newspaper deld to room door. weve been to many different hotels-motels. if youre on a limited budget this is definitely one of the best values out there w-o compromising on quality! even better than many of higher-priced facilities. check out their aaa discount if youre a member.',happy
id22832,' well where do i start. the hotel lost my rate price from the online reservation system and insist i pay an extra -- dollars to stay there. when i explained to them i had received an email verfying my rate...the clerk pointed me to the broken lobby computer to prove it to her. after -- minutes and three useless attempts to pull up the internet i was told my only option was to call the ----number and deal with them. i did--from my own phone mind you. -- minutes later the reservation center faxed in my rate. without so much as an apology the hotel clerk handed me a key to a substandard dirty room. i had been traveling - hours plus and was due to get up early.....this visit has lost sleep inn many nights with my company.',not_happy
id22833,' spent - days at downtown marriott courtyard and it was very nice. while it is slightly off the beaten path (bart and bus stops about --- blocks away) and further walk for cable cars it is a very nice hotel. room was a good size (although beds were rather firm) we had a nice view of the bay bridge free breakfast in jasmine is which was decent. nice outside courtyard to sit in patio - wonderful fireplace inside hotel livingroom area.(which in sf it gets chilly). also they have - computers tucked near vending machines which guests can use for free to check email etc... - nice surprise. indoor pool very nice and water temp warm - girls loved it. they also have a starbucks coffee shop inside marriott - which i did not use - but certainly many guests did. fyi there are not too many restaurants in the closeby area - many close at dinner time. liquor store across the street from marriott - great if you want to get a bottle of wine - cheaper than drinking at the bar in the hotel. we used public transportation so we would walk every morning to bus stop - so did not have to pay high price for parking. recommend muni passport for - days. adult $-- - child $-- which is good on all public transportation (bus cable cars and electric trolley - not ferry or bart) and a great deal.',happy
id22834,' so the location was awesome the cafe-bar on on the lobby level was great the view was fabulous and i loved the note from the management with the cup cakes and black & white cookies on arrival which my work collegue wasnt privvy to. over all a recommended place to stay if youre thinking soho or closer to down town and away from the touristy hussle & bussle. thanks www.iamdigital.com.au',happy
id22835,' this really isnt your hilton standard type hotel. the inside decor is ok nothing spectacular and i am not picky! my husband says the same. my fathers a-c wasnt working properly so they switched him rooms but the -nd room the a-c wasnt working either. he is a senior citizen and said he didnt have the energy to pack up his entire room yet again. i felt bad for him. the hotel buffet is -- per person and its not very good. the eggs are not even real eggs they taste like egg beaters. yuck :( overall it was ok but would not stay here again.',not_happy
id22836,' stayed for - nites in november had a great time and would defiantly stay again! hotel is in brilliant location could not be better and loved everything about our stay! did not have a problem with the size if our room as we has too much fun enjoying san francisco to be sitting in our room. was fine for - people and our luggage. if we get the chance to return we would def stay here again! loved the handy baskets in the room to take to the shower. we had shared bathroom rooms and never once had a problem with waiting for the bathroom. would recommend this hotel to anyone who would rather spend their money on seeing the sights of this amazing place rather than a room.',happy
id22837,' nice size room in an affordable hotel near central park. easy walk to subway shopping and restaurants. one of the elevators was out of service which made getting up and down a bit tedious at times. rooms were clean decent size with maximum use of the space. we had gotten a group discount rate which i thought was good but i checked the on line rate a few nights before our stay and found out they were cheaper. i called the hotel and they honored the on line rate so i saved an additional $--- for our two night stay!',happy
id22838,' good not great. hotel has a circus-like feel. can walk to lots of restaurants attractions and coffee shops! the staff is helpful and friendly. the gym is really small - only has one treadmill. the afternoon wine hour is a nice touch.',happy
id22839,' i had read a lot of reviews before selecting the orchard and did so because of many positive reviews on this website. ive had good luck in the past using trip advisors reviews but found the results mixed this time. the high points: the orchard is in a great location between union square and the top of nob hill. this is a good place to be in my opinion; not as costly as the name places on the top of nob hill and not as noisy as those hotels right on union square. front desk service was friendly and capable though when we arrived around - p.m. on a weeknight there was only one person behind the front desk and no bellman apparent. but the reception was still courteous and quick since things were not very busy. the room itself was a nice size clean and well furnished with one major exception: the bed was very hard and not what one would expect in a superior hotel (no box spring: just a mattress on a the wooden bed base). this may sound like a small point but after four nights we were very ready to not sleep here any longer. it just was not a good bed. the hotel offered a turn-down service but we found the knock on our door at -:-- p.m. to make the offer too early and intrusive (as we were getting ready to go out for the evening). cant this thing just happen while one is out to dinner as it does in so many other hotels? all in all this is a fine hotel and for the price a good deal for the area it is in. it is not though a - star experience and for those spending more than a night i would probably recommend spending a bit more and staying on nob hill or at one of the better starwood properties in town instead. but if youre in town for ony a night or two dont mind the harder bedding and want good value for the location this is undeniably a fine place to stay.',not_happy
id22840,' we booked a club level room and paid $--- per night. the room was nice but not $--- nice. the hotel is spectacular but i would like to see the difference in my $--- room compared to the regular $--- room. not worth the price.',happy
id22841,' what a wonderful hotel.near everything(dining.shoppingtransportation etc). stayed @parc -- last week & the hotel is very nice & all personel were fantastic. never wanted for anything. they have a free continental breakfast every day & free desert @ night. also free cheese & crackers in the late afternoon. rooms were spacious & clean.',happy
id22842,' we had a very disappointing two night stay at the liberty. the main problem was that sleep was impossible between the hours of - and - am due to drunk hotel guests yelling fighting and talking outside of our room. our room was near the elevator so that location contributed to the problem - and it did not seem like the noisemakers were the same room or group. notably we did not have this problem on our first night at the hotel. the hotel did have some positives the champagne upon arrival and comfortable rooms great location and a beautiful and unique lobby. in addition the valet staff was wonderful. we called the front desk with the noise problem and they did come up right away. because the noise seemed to be people from the elevators it was hard to stop. we were also disappointed with the housekeeping staff. on the first day they failed to remove our dirty champagne glasses from the room and on saturday morning after the sleepless night they entered our room at -:--. im not sure whether the walls are particularly thin we just were unlucky or whether this hotel attracts the party crowd but the night was so bad last night that we will avoid staying here in the future.',not_happy
id22843,' ive stayed in other locations in san diego - downtown and on mission bay - so was excited about staying in a new neighborhood. the location of the hotel was wonderful! right across the street from my room was a walking path along the bay. it was a beautiful way to start - and end - the day. as i was on eastern time waking up on the pacific coast i found myself up at about -:-- each morning and felt completely safe walking alone along the bay until the rest of the city awoke. yes the walls are thin and i heard every intimate detail of the lives of the people above me. but i didnt hear any airplanes which was a surprise being so close to the airport. i was there for a week for a conference and relied on a shuttle to take me to the convention center downtown so i didnt rent a car. having no car - and no desire to spend $-- each way taking a taxi into the heart of the city - made it difficult finding dinner on nights when there were concerts at humphrey is. walking to the mainland i was able to find miguel is a nice mexican restaurant (nothing to write home about but good food and interesting decor). be prepared to walk quite a distance to find food when the hotel is restaurant is reserved for concert-goers. overall the room was comfortable the service was great and the location was beautiful. on my last night at humphrey is i attended a concert on the grounds and thoroughly enjoyed the intimate setting on the bay. coming from the sweltering midwest i was anticipating an outdoor setting to become rather uncomfortable as the sun set but was delighted to experience a cool musical evening without mosquitos!',happy
id22844,' arriving early we were able to check into our room in the north tower; an excellent option if youre after piece and quiet. wowed by our room and its mod-cons i was impressed by the amount of space which is typically limited in nyc hotel rooms. free mini bar was ideal and stocked up daily... toiletries were also of quality and also replaced daily. would have appreciated more light in the dressing area however the space more than compensated for this. would have appreciated more local knowledge from front desk staff; they were unaware of how fruity an area of brooklyn was and could not recommend either cab or subway. i do partially agree with some of the attitude comments in relation to the staff of the andaz; being british i do appreciate friendliness and did find staff cold at times. perhaps boarder line rude however this is not dissimilar to the residents of nyc it is who they are and i visit for the sights shopping and food not to make friends! overall a wonderful stay and would recommend at least trying andaz to see if it is for you!',happy
id22845,' probably the worst thing was the freight trains at - am. however my stay was enjoyable. one thing i wish they had was a washer and dryer. the cost of dry cleaning was way too $$$$$.',happy
id22846,' nice hotel. expensive but that is largely a function of its downtown chicago address. staff was very friendly and helpful. rooms are reasonable and clean. overall a good hotel. however there are two major inconveniences: location and elevators. i stayed here for three days. the hotel lobby is on the -th floor thus every time i wanted leave my room to go outside i would have to take an elevator down to the lobby then walk a fair distance to the second set of elevators to get down to street level. this would be a minor issue except there are only - elevators which are extremely slow. it took a minimum -- minutes to get from my room on the --rd floor to the street. this is exacerbated when conferences are held which results in long lineups. for this reason i would not return to this hotel. more convenient options in this price range are plentiful in downtown chicago.',not_happy
id22847,' arrived around --pm and was told only room left was a double bed even though i had a reservation for a queen bed. when i got to the room it had not been cleaned (black material in toilet smudged on floor walls and mirror + garbage in small pile near entry door). back down to desk to get cleaning. about --- later told room now clean. when i got back to room still black material in toilet and some black smudging on walls and mirror. too late in evening to go try front desk again. air conditioner did not work very well. room was musty and warm entire night. i would not recommend this to hotel to anyone. one of the worst stays i have ever had in a hotel.',not_happy
id22848,' our eleventh trip to boston to see family red sox and bruins. the one constant is the superb care meticulous accommodations and predictable excellence of the staff the rooms and the wonderful food at the commonwealth. well be back again this summer.',happy
id22849,' i choose this hotel because it was advertised as ---% smokefree. yesall the rooms are non-smoking but the doorway of your room maybe a designate smoke area by where the ashtray-trash bins are placed. to make things worse at -- pm.i heard talking only to find a smoker leaning on my door with a cell phone in hand dragging on a cigarette and talking very loud to a friend in yayaland. aghhhh. one more thing the pipes in this hotel are scheeching loud. it is also situated in the wall near your head board. if your neighbor is leaving to the airport at - am you will get up. not worth it. also stay away from the rooms closes to the elevator.(smoking area luggage traffic noisey elevators)',not_happy
id22850,' it was a good hotel - the only problem i noticed was that the vending machine - ice machine area looked like the floor had undergone an earthquake and was about to give way. as long as you stay away from there you should be good. but our room was great very comfortable. the breakfast was so-so - the eggs were nasty cafeteria-style fare but the rest of the breakfast was good.',happy
id22851,' great hotel with very friendly staff. room was very clean. breakfast was too big!! handy location on a main road but made it a little noisy at night. only complaint was that there was free coffee but they charged $- for a tea bag!!!!!!!',happy
id22852,' the staff is great. friendly from the front desk to the maintenance people. if you had a question they would answer it with more than just a passing interest. we booked the hotel and they talked us in to upgrading to a balcony room overlooking the ocean which was great. we loved sitting out on the balcony and drinking a beer and toasting the sunset. the down side is there is a rooftop bar which was right over our head and the music pounded until - or - in the morning. we were on the room closest to the ocean on the -th floor (top) and we talked with people more towards the back (same view pretty much) and they said that they could not hear the music. i will say that we did not ask to be moved after the first day (we just stayed two days). the music did not bother us too bad we are both pretty heavy sleepers but i can see how it could really bother some people. we ate breakfast at the hotel and it was great. we are probably more santa monica people than venice but the staff made the stay worth while and if venice beach is what you want this is the place for you. our room was very nice remodeled not too big but nice. good beds a small refrigerator and a safe in your room. the balcony with chairs was the best part of all.',happy
id22853,' got an amazing suite here for -- dollars. awesome room with living room.....kitchenette....dining table....comfy bed. close to ballet and opera house and great restaurants. bart isnt too far either...great breakfast. would absolutely stay again..btw avoid the standard rooms i heard they are small as broom closets',happy
id22854,' my family and i chose to stay at this days inn when we visited san antonio to go to sea world and the river walk area. i actually only have a couple of remotely positive things to say about the place... -. we did not get assaulted or murdered. -. we did manage to sleep. now on to the negative items on my list... -. i had a hard time finding the place due to a mapping issue so i called the hotel to get directions. i was then met with a -- minute hold time after they answered the phone after which time the call was followed by a middle eastern guy answering with totally indecipherable english. i finally had to stop and ask someone else for directions because i could not understand him at all! -. when checking in the middle eastern guy from the phone started to make small talk after which he felt it was necessary to ask what i do for a living and how much money i made per year. i told him what i did and that how much money i made was none of his business politely of course. five minutes later after trying to get my key we was still following me around the room trying to still get how much money i made per year out of me. i finally told him to give me my key and he then proceeded to tell me how his career was not that great and that he wanted to know if any of my friends needed employees because her really doesnt like working at a hotel. this went on for -- minutes or so before he finally gave up and gave me my room key. -. we finally get into the room only to find the carpet flooring wet around the bathroom area. the room smelled like a locker room. the air conditioning was not working well at all and was also dripping water all over the carpet underneath it. -. we took our shoes off and quite literally after walking from the bed to the bathroom only - or so feet away our socks were completely filthy! we had to go to and from the shower with shoes on. -. the beds were not very comfortable at all and the bed spreads wreaked. i would not only not recommend this hotel i would not personally ever chance another stay at the days inn chain whatsoever.',not_happy
id22855,' i was on a business trip to los angeles recently and after the conference ended i moved to this hotel to be near the airport for my flight out the next day. it was very convienent when traveling to from lax. they have a shuttle to the airport that runs all the time. there is a starbucks in the hotel that is great! the rooms were clean and comfortable. there was a nice balcony in my room with a view of a very pretty tropical pool. i did not use the pool on my stay but it looked nice.',happy
id22856,' weve stayed at this location multiple times with our - girls. the hotel is top notch service is fabulous! it is walking distance from downtown shopping restaurants & hot spots.',happy
id22857,' the drury plaza hotel riverwalk is a beautiful hotel. there isnt one bad thing that i can say about this hotel. from the moment we made our reseravtions i knew that we had chosen the right place. the hotel building is beautiful decorated in rich chocolates taupe and seafoam green. i thought that i wouldnt like the fact that it was an old bank building but i was wrong. it was beautiful. it didnt seem cold at all actually it was quite inviting. our check in went smoothly and when we arrived to our room we were pleasantly surprised. the bed was comfortable and the tolitries were great. the hotel is located in central area so that is no problem getting around. they have covered parking so your vehicle is in a safe place. the complimentary cocktail hour is nice. my husband and i dont drink alcohol but we enjoyed several of their non-alcoholic beverages. the nacho is were great. the breakfast was good too and is included in every night stay. there was a free interest business center which we used daily. it was great. you always saw the staff talking to guest and making sure that they had everything they needed in order to make their stay more confortable. when my husband and i wanted to travel outside of the riverwalk area we got some great recommendations from the staff at the hotel. each morning after breakfast we would return to see our room cleaned to perfection just like we had just arrived. the only thing that i did not like was the riverwalk. it has changed over the years and just didnt seem safe at all. it was so bad that i intend to write a letter to the san antonio tourist board. people should be able to visit san antonio without the fear that they will be mugged or even killed. it was really scary. a true testiment to how great the hotel was is that i will return to san antonio just to have another opportunity to stay at this amazing hotel.',happy
id22858,' similar to the reviewer below i was unhappy with my recent stay at the w. i was invited to e-mail the general manager suzie yang with any comments or issues experienced on my stay and have since waited -- days without a response. the following is the email that i sent her on jan. -th regarding my stay on jan -st and the issues that i experienced: hello suzie i just received your email regarding our recent stay at your hotel. although we were only there for one night we had a few unfortunate incidents while there. we were staying in room ----. the shower was dripping all night long and the room door was loose and would rattle loudly on it is hinges any time someone else in the hall opened or closed their door. then in the morning your housekeeping staff disregarding the do not disturb sign on our door continued to knock several times at -am. after a late night this was the last thing that we wanted to deal with. when i opened the door she said oh sorry. when are you checking out? we replied that we would check out by the check out time. she persisted asking when? . after she left our room i then heard her do the same thing to a neighboring room who also incidentally had their do not disturb sign posted. from what i heard this man was also very displeased and rightfully so. is it normal practice for your staff to badger your guests out of the hotel? after paying $--- for a night i would expect a much better experience than the one that i received. i will not be staying with w the next time i am in town from la but i felt that you should be aware of these issues. regards',not_happy
id22859,' i took my son to the big apple to celebrate his --th birthday. i did a lot of research comparing the renaissance marquis and fairfield which are all a couple of blocks apart on times square. i chose the marriott marquis because of the benefits of the concierge lounge (we are gold members and have free access). the food and views in the concierge lounge were quite disappointing compared to other recent stays in dc and london. because the lounge is in a narrower portion of the building you really cant see times square very well (we actually had a much better view of it from our room) and really just saw into some offices in the next building--not an amazing view at all. the breakfast had fresh strawberries and pineapple juice and coffee water and soda and not too cold milk. they had a few kinds of dry cereal bread to toast a couple of muffin-pastry (sort of dry and tasteless) options and some sausage and few other things. nothing tasted especially good (except the fruit one of the mornings) and there were fewer options than we usually see in large cities. my son is picky eater and only had dry cereal and water. disappointing for him and me. in the afternoons we did not find much of a snack other than apples and sodas waters etc. there was no evening dessert. they did have a light appetizer at the dinner hour (cut veggies spring rolls etc). my picky -- yr. old did not like any of the options but wanted to enjoy the ambiance (rather than the hustle bustle of the times square pizza joint he picked for dinner) so he brought a slice of pizza to the lounge to eat with his sierra mist while i would actually get to enjoy a few fresh veggies after a day of fast food on the run. the concierge asked us to leave stating that no outside food could be brought in during meal service time. my son was quietly eating his slice of pizza at a small side table and not bothering anyone. i tried to explain that my son is a very picky eater and would not enjoy the concierge food but that i would and had hoped we could have a little relaxing time together at the end of a busy day of helicopter flight staten island ferry and shopping in times square but the attendant did not budge at all so we had to eat in our room instead. i had not seen anything posted about it and was very disappointed that all the extra money we spent for the marquis to enjoy the concierge lounge seemed to be fruitless for our family. the concierge lounge was located on the far end away from the elevators of a different floor than ours and seemed to take at least -- minutes to move from our room to it. it seemed a great hassle to move back and forth and the transfer time was not what we have experienced in other marriotts in large cities. actually moving throughout the hotel seemed to take much longer than we usually experience. when you are in a rush to experience a big city in just a few days it seems frustrating to spend ----- minutes just moving through the hotel each time you want to go brush your teeth after eating go to ask the concierge a question or visit the front desk. i think the renaissance or fairfield might be a better pick for the ease of movement. there is a long wait for everything from checking in (even if only one person or two is ahead of you in line) dropping off your bags with the bellman (usually -- to -- people in line waiting) picking up your bags (again -- to -- people in line waiting) asking the concierge a question or even waiting to push the button for the smart elevators. we liked the smart elevators in dc because they took you directly to your floor. in nyc the elevator assigned to you (ex elevator a ) might be around the corner and leave before you could arrive even if running around the crowds of people and bags. also the elevator did not just take the people going to floor -- like it did in washington dc it would take people to your floor----but also people stopping at floors - -- -- and --. so it didnt seem as smart. the check-in desk is on the -th floor so it adds another stop to your journey. our room was not ready when we arrived so they said they would text us when it was ready. at - pm (check-in time we still hadnt gotten a text so got back in line to wait for the check-in desk. wed been given a piece of paper to expedite our check-in since wed already been through the line once but even though we were in the elite members line and waved our paper we still had to wait maybe -- minutes to speak to someone to check-in. one day while we were there a large school group was checking out so the manager left a note stating that anyone else checking out should allow an hour or two for the process because it would take extra time to check out get bags from the bellman etc. it is just a very large hotel and the added stop from your room a long trek to the elevators on the exhausting elevators a long trek on the -th floor to the check-in desk and then the long trek back to the exhausting elevators to the ground floor just takes a long time. nothing is quick in this hotel which is frustrating because in an expensive city you want to save as much of your day for sightseeing as possible and not just getting in and out. our check-in clerk (maybe brad?) was a dream though and gave us a free up-grade to a room with a times square view on the floor next to the gym. it was a large corner room and had a great view of the disney store and the big led screens which my son loved! not only that! but he also arranged to send a complimentary order of dylan is candy bar treats and bottles of water to our room from room service along with a note congratulating my son on his birthday! my son was thrilled! (in a hotel where one kid is chicken tender meal costs $-- plus $- in fees from room service this must have been a $-- value.) wow! the lobby concierges were wonderful gave maps and good directions and insisted on figuring out whether a cab or the subway was a better price for us when we wanted directions to museums etc. most broadway shows are within walking distance which is nice. we actually saw stomp which is off broadway and needed a cab to get there in time so it was nice to have a line of cabs waiting under the building in the big rain storm that burst open just as we were ready to leave. the concierge in the concierge lounge though seemed as if he couldnt be bothered to care about yet another tourist going to see the symbol of our country is freedom and boredly handed us directions to the statue of liberty without a map or any advice or help. fortunately i had been there years before and remembered that as you exit from the subway you need to veer right. when you first exit you see the staten island ferry station which would be easy to mistake for the statue of liberty boats but not a word of help or advice was given even when asked for any tips. later when we asked about timing for our car service to the airport the same concierge again seemed a little condescending but did give accurate information about how long to allow for our trip to laguardia (by the way carmel is very timely and cheaper than a cab to the airport--they were there for us in minutes in a nice minivan even though we arrived an hour ahead of schedule). in contrast the london grosvenor is square marriott concierges took the time to look up good directions via subway (though it was clear most guests there usually took cabs so it was unfamiliar to them) for us to each play we attended find restaurants to recommend that my teen would like (as most london restaurants dont serve american kid food) and even helped us when a hung-over (and barely standing) music mogel was waiting to have an interview with a radio reporter in the lounge despite our offer to let them attend to the other guests ahead of us because we had arrived first. the london concierge lounge concierges went above and beyond to find dvds my son would enjoy get sodas he would like answered innumerable questions we e-mailed before we arrived and made sure to leave harry potter memorabilia and a birthday cake in our room before our arrival. we felt special and cared for even though we were staying on marriott points. in contrast the nyc concierge lounge attendant acted as if we were a bother and just one more of many tourists hed have to endure that day even though we were polite respectful and patient. as a teacher i travel mostly on my husband is frequent hotel-airline miles to make special travel affordable. i had booked our stays for london (my -- yr old son is b-day trip) and nyc (my -- yr old son is b-day trip) using marriott miles. i was unsure from the website whether all our points had been deducted for one or both hotels prior to our stay or if they would be debited later and wanted to make sure that i had enough points for both as it was hard for me to tell from the website so called marriott twice to confirm that we indeed had enough points for both trips and that they had already be deducted. they assured me we were good to go and both were already subtracted but at the last minute they changed their story and we ended up paying out $--- without any discount or recompense for the fact that their own employees had been in error. even the individual on the phone saying that we had to pay extra thought from the records that our points had already been deducted for the stay and was confused by the records as well. it was disappointing that if they were unsure if whether the points were deducted from our total or not that they would expect the consumer to be able to deduce it accurately from marriott is system. if i had known i just would have chosen a location that required fewer points for our two stays so that it would have been free instead of $---...which is a lot on a teacher is salary. all in all the marriott marquis is a good location has nice rooms but it takes so much more time and effort that i wouldnt recommend it over the renaissance fairfield or other locations that are only a block away unless you value a cool glass elevator over a speedy easy to use location.',not_happy
id22860,' i stayed here for a meeting in september --. the location was a little out of the way for a true downtown location. the shuttle services at the seattle airport do not stop at this location so i was forced to take a ride into downtown and then hire a cab to finish the journey. the hotel does have a shuttle that brings you to town about twice an hour. it is an adequate service and needed for this out of the way location. due to the time change my flight arrived pretty early in the day. when booking i had requested a room to be ready by -- am so that i would be able to freshen up prior to my meeting. i understand that this is an extra special request for a property at this level. the front desk staff was quite accomodating upon my arrival noted my request and found an available room within ten minutes. imagine my suprise when i found some underwear used toothpaste soap and shampoo still residing in the bathroom that was supposedly ready for my stay. the front desk seemed concerned and quickly arranged to send me to another room. overall it is just an average property. i think that there may be a better value for the dollar within a few blocks of this hotel.',not_happy
id22861,' this will be my fifth time in two years staying at the hotel stanford and each time it just gets better and better. the hotel is in my opinion in the perfect spot city wise (located on -- west --nd street) it’s right by the empire state building but still a good ten blocks away from times square so it’s close enough to get to if you want to check out any shows but far enough to get away from all the hustle and bustle. the hotel has a little café attached to it where you are entitled to a free breakfast each morning when you show your room key. it’s not much just bagels and donuts but it’s still delicious and one of the few places to still offer that. the rooms include a fridge a small walk in closet a flat screen tv and a safe. the hotel is in the process of updating all their rooms which is great. what i love most about this hotel is that the staff are extremely friendly and now even remember me when i go back which i think says a lot. i admit i’m a bit of a princess when it comes to hotels so the main thing for me was that it was clean – which it was. this hotel is nothing fancy but it’s a lovely warm comfortable place to stay and i have felt incredibly safe there and when in the surrounding area – even at night. also the rooms are extremely quiet when considering the location. i have stayed in times square before and after staying here i’d never do that again!! the rooms i have stayed in have only ever had views of the wall next door but that has become a sort of running joke with my friends and i when we stay there now so we don’t mind it at all (we actually like that it makes the room nice and dark for us when we go to sleep.) walking distance to penn station times square manhattan mall subway next door... the hotel is now on twitter which is a great way to keep an eye on any deals they have coming up. you can follow them here http:--twitter.com-hotelstanford would and have recommended this hotel to friends and family.',happy
id22862,' we spent one night in the waldorf. we were in the towers at the --st floor. it was wonderful ... first of all the lobby is really impressive. we were - adults & - childs (-&-) and the room was really large enough. the bathroom was exceptionnally well furnished with all you can wait in such an hotel. the service was as you can expect : really perfect as well at the reception concierge or room service ! we didnt have to wait for check-in & check out : perfect ! we were a little afraid after having read some reviews but we will definitely go back to this exceptional and mythic hotel !!! (and our children say the same thing!) thank you to the waldorf !',happy
id22863,' adjacent to balboa park in central san diego this place is unique for north american hotels. undergoing a recent (and ongoing) renovation the rooms are palatial! we had a two bedroom suite facing the front street sleeping - adults. the room had a kitchenette full sized living room with pull-out chesterfield bed and two spacious bedrooms. the atmosphere is so relaxing that we spent far more time in our room than usual. complimentary breakfast is available in the rooftop dining room. due to the renovations the hotel was quieter than usual but there were no disruptions in service or disturbances.',happy
id22864,' we had lovely five-day stay in seattle at this excellent hotel. our daughter booked the reservation she being in sales at the newly-opened four seasons [fs was not yet open for us to stay there]. she picked well. it is a large hotel but everything was as one would have expected at a --star property. two complaints -. the young man at the concierge desk assured me --assured me -- that there would be cabs at the front door to take us to sea-tac for our -am flight back to new york. he was wrong and i nearly had a cow. otherwise that desk was knowledgeable and helpful. -. the minibar has sensors so that if you just move things around to see what is there you get charged. the front desk however did reverse the charges when i called to complain. this is yet one more reason to bring your own snacks into the room.',happy
id22865,' the catamaran is a beach with eden gardens around. beautiful fish and parrots with streams and ponds around the resort on the beach. rare palms and plants from all over the world. i loved the parrots. i wish i can take one with me. but these birds belong at the garden. there is a magnificent waterfall in the lobby as we entered from outside. it is a san diego zoo hotel on the beach at the best location. the hotel offers water sports to rent kayaks or jet ski or windsurf at the bay. even the food is good to eat at atoll restaurant or cannibal bar on the beach. ill love to come back again soon with my finance.',happy
id22866,' the westin seattle was a wonderful place to stay over the new year holiday. the room was large clean and comfortable. the view was excellent and afforded a beautiful view of the fireworks from the space needle as the new year began. our - year old son loved the pool as well as the fireworks. did first get a two double bed room but requested and received a king with a fold out bed. the fold out bed was perfect for our son. this was a very nice stay.',happy
id22867,' had a fabulous time at the warwick hotel.in a great location beautiful hotel so much character. the staff are so friendly nothing is too much trouble. as our daughter is now working in new york we will definately be a frequent visitor to the city and we look forward to returning to this first class hotel very soon. highly recommend this hotel!',happy
id22868,' the gist: before booking keep in mind that this hotel is about a --star not a luxurious --star. if you come in with that expectation and you get a price that makes a decent --star in a great location worthwhile i would definitely recommend the hotel. the details: we arrived and check-in took a few minutes but the front desk staff was available immediately any other time we wanted to speak to them so it doesnt appear waiting is an issue anymore (see past reviews). this hotel has an absolutely incredible location if you want to be near the theater district-times square. all the shows and lots of great restaurants (try the sidestreets not the tourist traps in times square) are within a - minute walk. if you arent a fan of times square it is fairly easy to avoid from the hotel as well. the subway is about a one minute walk. we stayed in a superior king room which we got for $--- on travelzoo. the room was clean everything worked properly and the bed was comfortable. the view was great too. however some areas of the room and hotel appeared worn and dated and there was no blanket on the bed - just sheets and a bedspread. the room was quiet. you could hear sirens from the street below but not the regular street noise. we once heard voices from the next room but nothing major and i am a light sleeper. the staff were fine not unfriendly but not especially welcoming either. there is a pay-per-use internet area with computers on the second floor (access it through the conference center elevators). internet access in your room is $--.-- for -- hours. we had a nightcap at the bar a couple of times and contrary to a previous review we found the drinks quite strong. it must depend on the bartender. all in all i was very satisfied with the hotel and would stay there again if i got a good deal.',not_happy
id22869,' loved this place. location was great just a few steps from time square. the bistro next door was wonderful. great ambiance lovely wines and really good food. rooms were nice and clean. noise level was great even though you are right next to time square. staff was friendly and super helpful. great value for the money.',happy
id22870,' stayed here in october and this was just an ok hotel. location is about - km frim the action. rooms are ok beds are nice. we stayed with a friend couple with kids and got the rooms frim the other ends of a long corridor despite we asked close by rooms. outside pool was small and not inviting. some of the staff members were not the most friendly. a little shady neighbourhood.',not_happy
id22871,' billed me for a $--- smoker charge i am a non-smoker staff rude on phone when queried. this is nothing more than extortion. no hot water for three days staff non-responsive. stay somewhere else.',not_happy
id22872,' we stayed in this hotel for one night. ann at the front desk was fabulous! she found out we were celebrating my boyfriend is --th birthday and had champagne chocolates and a rose sent up to the room! great location very comfortable bed. the hotel is older but very nice. continental breakfast was average. evening wine and cheese was very good!',happy
id22873,' first ill list the not so good: we stayed two nights at the handlery in july of --. at that time they were doing some construction in the hotel which meant that to walk to the lobby from the parking garage one had to go up and down some strange staircases and plywood areas which was awkward. im not a picky person but i found the staff at the handlery to be overall not very helpful and super snooty. i travel a lot and have stayed at hotels running the gamut from hostels all the way up to - stars and would not have expected such snobby and reluctantly helpful staff at a hotel of this supposed caliber. also the room was tiny and had a somewhat awkward setup. the above said the hotel has an amazing location and the pool area is beautiful. the lobby area is also quite nice and it was fabulous to be able to explore the union square and chinatown areas by foot with our home base so close! we got our reservations through priceline and i would say that it would be worth it to stay at the handlery again based solely on its location. however for the full price im sure you could do better.',not_happy
id22874,' this is standard marriott fare near the airport convenient for those of us with an early morning flight. there is no other reason why you should stay in this hotel. the area is just ok - there is some shopping and dining about a mile down the street but nothing spectacular. if you get too close to the airport the hotels (and the general area) get kind of sketchy. the marriott has a free airport shuttle and a nice lobby. the rooms have the standard very comfortable marriott bed. bathroom was large but nothing special. our room was quiet but i think that is because there was practically no one on our floor. pretty clean. cant go wrong for one night at $---.',not_happy
id22875,' spent a weekend here and overall all is a very nice hotel. as others have stated on here it is in an old bank from the early ---- is so the place has some character and doesnt look like your standard courtyard. the rooms are nice and fairly spacious. i wouldnt say it was overly luxurious but very nice for a hotel of this class. the staff was very friendly and accomodating. the breakfasts were just so-so but they had a good hour. lastly and most important this hotel is in a great location right in the heart of the gaslamp district and within walking distance to all the bars and restaurants. would stay here again.',happy
id22876,' selected a - --- star boutique hotel through hotwire for $--- dollars plus fees and taxes. hotel turned out to be the burnsley. i had heard good things about this hotel in the past so i was looking forward to our stay. wrong! first i found out that hotwire wasnt a deal at all. the hotel is website showed the same room for $--- which meant we werent saving anything because of hotwire fees. next the room turned out to be poorly decorated and worn. bathroom was tiny and had problems - see pictures. ive seen motel - rooms that had more style. could be that the suites on the upper floors were much better. but why introduce a new customer coming in through hotwire by giving them a crummy room? good things about the hotel: free parking (should be since few people are staying there) kitchen with refrigerator (could be good for a long business stay) free van to downtown. lessons learned: -. dont use hotwire -. dont stay at the burnsley unless you can make a deal for a long term stay.',not_happy
id22877,' stayed in this hotel a week with some friends and we all really enjoyed the hotel. the rooms were spacious quiet and very comfortable. breakfast was good but a bit expensive for what is worth. it is close to market street and the bart station with direct connection to the airport. i recomend it to anyone',happy
id22878,' the carlyle hotel in dupont circle was extremely nice. we got a double double with a pull out sofa bed. the double beds had tempurpedic mattresses and the sofa bed was full size. the room was very spacious as well as clean and well-decorated. and it has a little kitchenette. it is a few blocks walk to the metro in a very nice neighborhood close to restaurants and stores. the staff was great. if you like books make sure to go to kramerbooks and cafe.',happy
id22879,' we booked new york city as a birthday present for my wife is --th... following a discussion with virgin holidays staff in house of fraser cheltenham we decided to look for some prices myself and eventually booked flights and hotel via lastminute.com. virgin atlantic flights remain a top choice... perfect all around (beside a -hr delay on outbound flight): attention to detail entertainment and food-drinks. every airline should be like this! now onto alex hotel... we made the choice based upon a combination of previous feedback price and location... and everything pointed in the right direction: * features in top half of feedback list for ny hotels and that is justified... it is big enough yet offers boutique-like accommodation. the room (we were in ---) was well-appointed with nice furniture all around and king size bed. bathroom was equally impressive... though my wife would have appreciated a hand-held shower head in addition to fixed shows head. * on e --th street near -rd ave it is bang on for mid-town action: grand central rock times square -th ave (shopping) and madison ave (more shopping) all within walking distance. the amish market on same street provided excellent opportunity for breakfast alternatives (fridge in room allowed us to store yoghurts and other cereal fruit stuff) as we didnt fancy the breakfast options in hotel itself. we did try the bar and the cocktails - if not cheap at $-- - were pretty decent!! not so good... * room --- doesnt really have a nice outlook - only inner courtyard view though the pro here is that it is fairly quiet as new york is pretty noisy. damn right awful... * the check-in process was a disaster... after having traveled half way around the world and being awake for over --hrs we presented at reception with proof of pre-booked room only to be told that payment would be taken again as they did not have confirmation!?!?!? hello?? no confirmation? we have it printed black on white here... they made us wait over --mn in the hotel lounge and i had to chase on multiple occasions to find out what was happening. when we requested to let us into the room whilst investigating in detail it was declined! at that stage we were becoming really annoyed! it eventually did sort itself out... but not the dream start we anticipated. so our advice to all: please confirm in advance with hotel if all is ok on the booking-money side!! a couple of other things that could be better: * keep on top of toilet paper stock * dont wash towels when they dont need washing',happy
id22880,' my two kids and i got to listen to our neighbors have sex twice laugh talk then argue as the walls on the second floor were thin and i doubt insulated at all. i am deaf in one ear and i could almost decipher every spoken word - spoken not yelled! of course i spoke to them and shut them up but the point is the hotel is so old the walls are paper thin. our room also faced -th ave and the street noise was quite loud. we could not sleep with the window open as a result but even when closed the sounds were loud. a little money spent soundproofing is in order. our room with two double beds was also quite small and short of space. but again it is an older hotel. the staff are all wonderful and the location great but your money is better spent elsewhere. and it is certainly worth it to spend more if you want a downtown experience. however if you want to only have a four hour sleep and grouchy teens the next day stay here!',not_happy
id22881,' first off the good thing about the hotel it has a nice courtyard & the balcony overlooking it is a very nice touch. now on to everything else. when we first arrived i had planned on eating at the hotel however the restaraunt was closed for the night. the check in person was not friendly or welcoming at all & seemed to be tired or in a poor mood. when we got into our room is was very hot. we turned the air way down and decided to walk to the riverwalk. when we got back four hours later it was even hotter. we called the front desk & to their credit sent someone up quickly to fix it kind of. the next morning i went to try & iron some clothes. first i could not plug the iron in near the restroom because the plug was old & worn out & it kept falling out so i go to the near the bed & realize the iron is leaking water everywhere. i call again to request a new one. while walking back to the bathroom i have water drip on my head. i realize the air conditioner is now leaking water from the ceiling like crazy. i told them of this but they did not seem much to care. i did not mind the $-- parking or that you have to pay for wi-fi but when there is no soda machines and a small thing of apple juice is $- in the store downstairs it adds up to alot of nickle & diming the customer. and there is no pay per view in the rooms or even hbo even every motel - has hbo. i highly regret staying at this hotel. there are way to many nicer hotels at the same price or lower on or closer to the river for this to be a good choice.',not_happy
id22882,' i really cant understand the negative reviews on this hotel! some people just like to complain i suppose. hotel was excellent beautiful lobby and excellent customer service. my room on the --th floor was spacious clean and quiet. the bed was a delight and we slept so well! there are - gyms one nicer than the other but both more than adequate. the pool was clean but not heated. i didnt see the jacuzzi though? you really couldnt be in a better section of philly- right in the middle of everything safe and well lit. we ate at reading terminal which is awesome. i heard parking is -- dollars at the hotel- we parked on --th between madison and vine where it was $- to park for up to -- hours!!! ps i booked on priceline and got the room for more than --% off the advertised price.',happy
id22883,' i just stayed on the -th floor. the room was small which i have encountered before in another boston hotel and which didnt really bother me since i was out most of the time. what really did bother me for the - nights i stayed there was the noise level which was incredibly intrusive. outside the window in the interior of the building was an exhaust fan that blew -- hours a day. at night it even went through periods when it would accelerate to the volume of a subway train. i awakened at least - times a night. i left a voicemail in the system regarding this noise but did not get a call back or a requested room change which is really unacceptable. the phone system for this hotel is very substandard. i left a message in the concierge desk system before i arrived at the hotel and never received a call back from that either. the wait time to get through to an actual person on that desk was close to -- minutes.',not_happy
id22884,' spent six nights in a club room and so pleased with our choice.large room with views in direction of central park. room well maintained and serviced.club room great for buffet breakfasts and evening nibbles.think the standard of food had improved .lots of fresh fruit good bread and great coffee machines.receptionists of the clubroom very welcoming especially the weekend one who gave us lots of advice to wrap up warm and have good footwear on after a recent snowfall! the hotel was well placed to catch the - or - bus to the lincoln center.',happy
id22885,' this was a welcome first haven following an ---hour flight and a rush hour sf drive. the car park is a little tricky to find unless you pay for the somewhat pricey valet parking. however it is really only a case of driving around the block. while obviously located away from the tourist area of sf there are easy public transport links so only used the car when leaving the city. the check-in was straightforward and friendly. food in the attached restaurant was unexciting but enjoyable. the room itself was of average size for the us (large by european standards) with a pleasing japanese inspired decor. modern amenities throughout and clean surroundings made it pleasant and the somewhat dark decor at least suited a place where the main job is to sleep. not everyone will like the look but i found the decor throughout the hotel to be excellent and relaxing. the hotel has an associated spa nearby but we didnt use so cannot comment. however the staff in the hotel were knowledgeable of the local area and gave excellent and accurate information when requested. check-out was straightforward and although a correction had to be made on the final invoice this was done quickly and without fuss. this hotel is great for a few nights stay and id be more than to return. this is not a luxury hotel but has a good mix of class and value.',happy
id22886,' my husband found this hotel by searching on the web. my friend in washington confirmed that it was brilliant so we booked it. it is majestic and old with modern interiors large rooms everything is clean and in working order and breakfast service was impeccable. plus the prices were very reasonable. cant wait to return.',happy
id22887,' my husband and i stayed at the kimberly from dec. ----- and were delighted with the room we were assigned. we did not have a suite and i wasnt sure what to expect as far as room size since so many posts talk about the small rooms in nyc. what a pleasant surprise to find our lovely large spotlessly clean room! the staff were all pleasant helpful and friendly. there is a subway station just one block away (or less) and the manhattan cafe next door was a great place for a filling delicious inexpensive breakfast. we did a lot of walking day and night and always felt completely safe walking to the kimberly even though it is - or - of the long blocks from the -th ave. area. my husband and i agree that we have never slept on a more comfortable bed--anywhere! he even removed part of the bedding trying to find the brand name!! the robes were plush and comfortable--and meant one less thing to pack! we were not on a very high floor but if there was any road noise we didnt hear it. our only complaint might have been a rather loud band playing somewhere one night---but before we could think about complaining to the desk that comfortable bed just put us right to sleep! we would certainly stay here on future visits and highly recommend the kimberly to everyone.',happy
id22888,' i went to hotel mela for - days from july --th to july --st with my mom my sister and my sister-in-law. my brother who lives in brooklyn booked us - rooms at a very good price for a hotel that close to times square. the room was very nice the bed very confortable with pillows stuffed with feathers. it was very clean. the bathroom was very clean also. there is a small refrigerator in the room and the tv is big with a flat screen. the a-c was working very well. the elevators are very small though.... so when we arrived we had go in - elevators even though we only had one bag each. the front staff was very nice. one night my mom had some problems with the a-c and no more than - minutes after her call to the front desk somebody was in her room. we had no breakfast included but we had no problem with that. we loved that this hotel is so close to times square and near a metro station. the view from our room is window was an luxurious apartment but what view do you expect other than buildings when you are in manhattan :p anyway we were in our room only to sleep... the only thing that we tought was a bit cheap from this hotel is that they offer us a drinks in the and things to eat but we had to pay for it and the prices were very high. anyway i really liked my stay at this hotel and recommend it to people who want a room close to times square.',happy
id22889,' booked the room using the aaa rate and paid $--- per night which included the breakfast buffet ($-- if paid separately). as a platinum member received a room with a great view of the river and lake. in addition we had a coupon for a free upgrade to the regency club. the rooms are geared toward business travelers and i would rate them a little below four stars. the cleaning staff do not seem to replace anything in the room (shampoo glasses etc.) we just called the guest services line and they brought whatever we wanted. the buffet for breakfast was great and the service staff was the best. the only caveat is that on weekends and during big conventions you may need to wait a half hour to get a table. the location was great since it is right at wacker and michigan. it is very convenient for public transportation to most of the tourist sights. we also tooks cabs from the hotel since the rates are so cheap and they are always in front of the hotel.',happy
id22890,' hotel mulberry is located quite on the edge of chinatown nearly to the end of mulberry street and just across columbus park. from our room we had a nice view to the park and some courtbuildings from the back we could also see the new tower from ground zero (not finished yet you can watch it grow) the woolworthbuilding the brandnew gherytower and holding your head tight to the right you can see the empire state buliding as well. one side of our room was was the window- from the ceiling to the ground that was just awesome! (i know other hotelrooms in new york dark and with a little hole in the wall just facing the next wall without a notable distance. nasty!!) the front of the hotel the entrance and lobby are pretty and nicely decorated. the staff at the desk was nice friendly and always very helpful. our luggage was brought up to our room when we arrived. the room was spotless clean simple classy and quite cozy decorated. definitely cozy was the huge bed (king size- dont wanna never ever sleep in a queen size bed again!! well of course i had the choice- and i need space...)! an average big flat a really good working ac a small fridge a waterheater to make some tea or coffee and a beautiful bathroom with bathtub (you can always take a shower in a bathtub never take a bath in a shower!). warm colors also there clean free shower gel-shampoo-conditioner-bodylotion a nice shower with a good pressure always hot water no matter what time toilet flushes with warp . room and bathroom were tidied up everyday very well. there is absolutely nothing i could complain about this hotel! underground is on canal street or chamber street or city hall it is a little walk round about - minutes- we didnt mind at all no big deal. it is a very quiet part of mulberry street we always felt safe- day and night. there are some nice restaurants some ---% authentic and some more for europeans you can always buy fresh fruit at the next corner and little italy is in a walking distance (with some nice restaurants and bars too). on the day we were leaving they offered us free storage we didnt have to ask. last but not least- breakfast at mama which was included in our price for the room: half a minute walk to the left along the street- there is mama : a nice little cafe a huge window in the front (sometimes it is open) nicely decorated but not too much. the menu for hotelguests is diminished but for a one week stay o.k. simple american tasty. if you want more or something different you can order and pay extra- so what is the point?! the staff is friendly. i always came twice second time to get a large green tea after two days they knew already in the moment i came in which was nice. so for mama : both thumbs up! and for the hotel mulberry: two euphoric thumbs up!!',happy
id22891,' we recently visited family in san diego and spent two weeks at this hotel. the entire experience was very enjoyable in every regard. management and staff were very accommodating and went to great lengths to make us feel right at home. they also have a great breakfast! we plan to repeat our trip next year and will most certainly stay there again!',happy
id22892,' this is a place for somebody who is single and isnt going to spend alot of time inside. the place is small!!!! however it is clean and very central.',happy
id22893,' the large atrium in the hotel amplifies noise tremendously. i felt as if my room opened out to a noisy train station. check-in was slow express check-in was nonfunctional room service took forever. the rooms are not easy to access if youre not close to the elevators because the halls stretch on forever.',not_happy
id22894,' check in was pretty routine. parking a nightmare. spaces way too close together and the desk clerk is remark that parking down the street by the car dealer was safer anyway did not give me a warm cozy feeling. the biggest problem for me was the room cleanliness or lack there of. the rug was so filthy that if you walked on it in bare feet your feet would be black on the bottom. toilet overflowed not that big of a deal except it was apparent that the housekeeping staff did not clean much. they never checked or cleaned the toilet. just left it. the elevator has an expired city permit (jan --) which to me speaks volumes about the management. laundry machines not functioning properly. had to take my wet laundry to a laundrymat elsewhere to complete. i would never stay there again and probably will not choose la quinta in the future. stayed in a courtyard marriot on the next leg of that trip and what a major difference it was. the $ difference was not that much either. the level of professionalism contrast was major.',not_happy
id22895,' our second visit to the hilton garden inn west --th street and yet again it does not let us down . excellent check in very friendly staff and very helpful . room on the --th floor at the front views of the empire state building and macy is . super comfy bed and nice room with fridge and microwave . great shower but unfortunately i would really like a bath instead to bathe my weary limbs in ! great position for all the major attractions easy to get the subway or a taxi from just outside the hotel . most of them within easy walking distance . visited the ---- memorial it really brings it home to you well worth a visit . brilliant hotel must save up so i can visit agin !!!!',happy
id22896,' i had to chuckle when i read about the garish carpet. it was one of the first things i noticed too in the hallways. it really detracted from the hotel. in any event the room was nice but very small. having gone from the embassy suite with a huge room to this tiny room was a shock--tiny closet small bathroom but clean. a number of things didnt work however when pointed out to staff they were right there immediately to fix it and probably other traveler is hadnt mentioned it. did like that they have recycling. also liked the social consciousness of the hotel chain. it had a large tv screen which was great. parking is very expensive. the parking fellow-bellboy-etc. person was great and made sure we had a map and was very friendly. (much friendlier than the woman who checked us in who gave us a bad initial feeling about the place). the attached restaurant was good.',not_happy
id22897,' i went to sf with a friend. i booked a room with two queen beds at a promo rate of $----night. not particularly cheap but it seemed average for the (very desirable) union square area. i was pleasantly surprised to get an upgrade (im only spg gold). i requested a room in the new tower and we had an amazing view. however the room itself seemed very bland and dated. the beds were made up in all-white linens but some of the pillow cases appeared to have yellowed. the pillows were underfilled and seemed very old. the layout of the furniture made it impossible to stand in front of the window and appreciate the view. (a chaise and a heavy floor lamp were crowding the area). there was only one accessible electrical outlet (near the desk). there was one in a corner and another in the bathroom but i really could have used an outlet near the bedside table so i could charge my phone and use it as my alarm clock. the bathroom was large but pretty sparse on amenities (i really wish westin would stop using that leaf shaped soap. it is hard to hold on to once it gets wet. id much rather see a liquid soap). we didnt utilize many of the services in the hotel. as stated in other reviews the internet fee is ridiculous. the concierge did recommend a nice place for breakfast (scala in the nearby kimpton hotel). everyone i encountered was very pleasant though. in summary the westin st. francis is in a great location if youre visiting sf. close to the bart shopping dining etc. however for that kind of money i like my room to have a bit more style and id probably choose a different hotel next time. there is nothing really wrong with it and if you get a good rate here id say go for it!',not_happy
id22898,' myself and my husband had previously stayed at the new yorker in january -- and we decided to stay here again as the service and the location of the hotel is so good. walking distance to many great places such as times square macy is. madison square gardens and the empire state building. we were not disappointed on this trip. the staff were friendly and helpful a quick check in and a lovely room (which had been renovated since we had last visited). a nice touch is that you have to show your room key before you are allowed in the elevators good for security. a fantastic hotel clean comfortable and good amenities. the little shop located in the basement had lots of lovely ny gifts and it was cheaper then some of the souvenir stores. the gym was small but had a good range of machines avaliable although we ran out of time to use it. only - drawbacks really. - was that we had arranged for the hotel transfer service to take us back to the airport we were not told at the time of booking that there were only set times available and not upon request when we tried to rearrange the time there were no others available and so had to use the private car hire instead (which was lovely and very comfortable but at a higher price then we had wanted to pay). the other drawback was that when we had received a phonecall (from the hotel transport service) to our room we were charged for the call. only - or - $ but not very fair i feel esp as we are using an in-house service and that they had called us. overall our stay at the new yorker was fantastic! a great hotel fab location lots of places to eat and visit around it and lots of places within walking distance! we would definitely choose to stay here again.',happy
id22899,' what a wonderful hotel this is. the one bedroom suite was perfect with a comfortable king size bed and lots of closet space to allow you to settle in during your stay. the full size refridgerator was a bonus and having a the kitchen area was very convenient. i loved the recliner in the living room and the two areas to be able to spread out and work when i was in the room. the staff was very friendly and everything was handled very well. it was a pleasure to stay there and i cant wait to go back!',happy
id22900,' my wife and i stayed at this hotel over new year is weekend. it was a little tough to find we took the subway from jfk and we got off near the wtc site but no one seemed to know where the hotel was even the nypd! we tried calling the hotel but no luck there. we eventually found the hotel. we took the red eye from phoenix so we were tired when we reached the hotel. we had planned just to leave our luggage until check-in time but the person at the front desk said we could get an early check-in for --.-- we decided to do this just for the convenience. i later read some reviews of people who checked in early but they did not mention the room was decent sized and modern. very small window with a view of a courtyard and other room windows. if i had to do it all over again i might want a room with a view. we did not plan to spend too much time in the room so really was not a huge deal. the hotel is literally right on the wtc construction site. we went to the --th floor restaurant for breakfast the first day and loved the view of the fountains. the breakfast was not much to talk about. overall we loved the location close to subway stations wall street trinity church st. paul is church and battery park. also close to cafe is and restaurants. we would definately stay there again.',happy
id22901,' my husband and i were married in downtown dallas and as our venue was literally around the corner from springhill suites they recommended this hotel to us for getting a block of rooms for our guests. we looked around at hotels in the area and they had the best rates and the rooms seemed nice so we booked --+ rooms for our guests that weekend. let me first state the positives of the hotel: the rooms were clean and a decent size. the pool was nice and the location is excellent for being close to everything downtown. that being said i have never had a worse experience with a hotel in my life (considering my personality is more on the relaxed go-with-the-flow side it takes a lot for me to get irked)! we set the block of rooms up several months before the wedding so i was not anticipating any problems but when i went to check into the hotel a few days before the wedding they informed me they had overbooked the hotel accidentally and didnt have a room for me. needless to say i was angry - i am the bride of the wedding for goodness sake! and what is the point in setting up a block of rooms in advance if you are going to bump guests!? they also said that knowing it was my wedding they meant to keep a room for me and bump guests of mine but they got confused when someone checked in with my last name (well... hello! it is a wedding for goodness sake lol) and they gave the room they were holding for me to my parents. anyways i was very upset that i wouldnt be able to stay in the same hotel as my guests. the best they could offer was to book me at a hotel several blocks away that had rooms available. that hotel was more expensive and they tried to tell me that they would only pay for the price difference the first night and the other - nights were up to me. i had to argue with the manager for some time for them to agree to pay the price difference for the entire time! i dont think that is unreasonable at all and was frankly appalled that they were trying to make me pay for their mistake! then i learned the next day that springhill had also bumped my in-laws to the hotel down the road and were refusing to pay any of the price difference for them! i had to go back to springhill suites and argue again with the manager for them to pay the difference! my final complaint was that we had called ahead about - weeks before and asked to book a conference room one night for part of the bachelorette party. everything seemed fine and then the night of the party we went to get the keys to the room and they said they had no record of us booking it and there was nothing they could do. i had to argue with them again! and finally i asked for the manager - i think by this point he was scared to argue with me again lol! so they let us use the room but it was way too much hassle! especially when we had booked it in advance. all in all i think this hotel is ok for someone who is not part of a large party. if you are planning on getting married in the area (we were married in the starlight room) and want to book a hotel for you and your guests i would strongly recommend going to a different hotel. this might have been a fluke but i wouldnt take the chance!',not_happy
id22902,' beware...........if you like a dorm room stay here in a closet sized room with a public bathroom right outside.......... room ---( from peep hole you see people urinating).....the floor is also a dorm for low income people....camera is all over hotel........this is not in the description of the hotel........what a rip off!!!!!!!!sounds like a jail to me!!!!!!!!!!!!......:)',not_happy
id22903,' this is an average hotel close to beale street. i wouldnt say that it is as nice as some of the other reviews but its ok. we had a city view room with no view of the city. it was a view of the building beside the property and not much sky view. parking is a couple of buildings down the street from the hotel. im assuming in a parking garage. it takes a while for them to get your car. i have to say that the valet guy did seem to try to get the car as fast as he could. but boy oh boy did he have to go far to get it. the room was ok but the sheets could have been a bit better. our feather pad was losing it feather under the sheets but the bed was comfortable. the breakfast was really nice and in great supply. also all of the attendants at the hotel were very helpful and courteous.',not_happy
id22904,' worst place ever. i have stayed in many a red roof inns and have never had such a bad experience. the clerk at the front desk was a charm. it went down hill from there. i choose a room upstairs because im a single mom traveling with - children and thought wed be a little safer. i didnt have to worry about being mugged instead i had to worry about being able to breath. apparently the roof had leaked at some point and the room had a very strong mold odor. we had to cover our noses and breath with a peice of our personal colthing over our faces. all of the rooms had the same issue. we ended up sleeping in the car. when i spoke with another clerk that had come in he didnt want to refund the room cost. my advice ask to see the room before you give a payment! this experience soured me on red roof inns.',not_happy
id22905,' i had great expectations of this hotel after reading other reviews but my stay left me a bit disappointed. the hotel is beautiful the location is amazing and staff was friendly and helpful. the free breakfast is probably the best ive seen in any hotel. our room was a bit small and was just not very clean it was very dusty and the carpet and furnishings were not in great shape. my husband is not a detail person and he commented on these issues as well. i feel like we overpaid for what we got...room-wise. this hotel does offer valet parking for a fee however you can ask the valet for a permit to park at a public lot right around the corner where parking is free.',happy
id22906,' my name is jennifer and i am the receptionist for airport infiniti. i recently reserved - rooms for my general manager and - other salesman. i had the greatest help from ardith timmons who was the group reservations coordinator. she helped with all the reservations and also emailed me with them all. we did all of this over the phone! my general manager was very much impressed with the customer service that he and the salesman recieved. they had a fabulous time and it was in a great location to where they had be at. he told me to make sure i give this hotel and everyone -- is. when they got back home they gave me kudos on what a awesome hotel and a great stay they had and that everything was fabulous! we will definetly recommend this hotel to all of our friends!! thank you so very much!!!',happy
id22907,' great location just west of key arena. easy access to downtown via the monorail. clean and new. secure parking under the hotel for $-- per night. friendly and helpful staff. free internet access. charged -- cents for ice. microwave in room. nice shower and tub in room. small room. bed not firm enough. cable tv. check out at noon. free coffee and cokes (-) in room. large starbucks in building. very reasonable price. good value for price. would stay again. we are locals who stayed here to have fun in downtown seattle.',not_happy
id22908,' this hotel is in a great location on --th street bordering the area of chelsea and the old nyc flower district. chelsea is our artsy area with tons of small restaurants boutiques and it borders the meat packing district in the south. location of this hotel is excellent. my room was regular size for nyc. the finishings looked somewhat new and my room was very quiet. i received a cupcake upon arrival (delicious) and an offer of that days newspapers....very nice touches. they asked about my wake up call and i told them when it was. wake up call came on time and i have nothing but positives about this hotel. being that there are some excellent deals on this hotel i would not hesitate to stay here again. is it a w or a riz carlton? no but for the price i have yet to find better then this last stay. enjoy! nyc',happy
id22909,' great hotel overall with interesting rooms and bathrooms good service and a great restaurant. had meetings there as well and it worked out well. the key cards were a complete hassle though. everyone complained that at some point they no longer worked in elevator and-or room.',happy
id22910,' after a long flight and long queues at the airport we arrived at the hotel at about -pm only to stumble upon another massive queue for check in! the hotel lobby was quite impressive apart from the hundreds of people and luggage sprawled all over the place. we waited for about half an hour before we were given our key by a very rude member of staff. we made our own way up to our room which was on the --th floor. the hotel corridors were not good obviously not been vacuumed for years wall paper pealing off the wall and disgusting carpets! the door to our room looked like it had been kicked in several times which was not encouraging! the room was basic bed was small for a double we had an air conditioning vent right out side our window that hummed all night long bathroom was ok but shower was very unpredictable (went from hot to cold for no apparent reason)! when we checked out they tried to charge us an extra check out fee of $--.-- which we were never informed of. because of this they didnt charge us in the end but do watch out for it. the only good thing about the hotel is the location. my advice to anyone that is thinking of staying here and likes their creature comforts is pay the extra and stay in nice well maintained hotel with friendly staff!',not_happy
id22911,' i was hesitant to stay here after reading the reviews. but i was glad i did and would stay again if i needed a hotel close to the airport. i was pleasantly surprised by the friendliness of the front desk and also the free parking for my rental car for - hours which allowed me to check in get settled and then return my car to the airport. the best surprise was the most well-lit room of any hotel room i have stayed in the past year or two. since i was on business having a lot of bright light in the room and a large desk with a roll-out mini-desk were nice extras. yes the hotel room doors are brown and dont seem to fit the rest of the updated hotel. but the rooms are modern and large. internet in the rooms is hardwire with wi-fi only available in the lobby area. the shuttle van drivers were very courteous and it was a very quick ride to the airport.',happy
id22912,' spent - nights at the deauville hotel although location was close to empire state building i wouldnt recommend staying here. beds were comfortable but bathrooms were grubby and bed linen and towels although washed were very thin and still had stains on them from previous users. staff were not particularly friendly or helpful apart from one male member of staff. there are a number of hotels of much higher standard at a similar room rate which will give you a much more enjoyable experience. we stayed in two other hotels which far surpassed this one in quality of room and service.',not_happy
id22913,' i had an appointment at the indy va. shuttle there and back took care of the parking problem. close to downtown- walk or shuttle. staff was friendly and helpfull. rooms were very clean. my big - were more than satisfied- convenient clean and cheerfull.',happy
id22914,' we stayed at the terrace inn in the summer of --. the hotel is in an awkward location and difficult to get to by car if you are not familiar with the streets. when we asked for new sheets (ours were stained) we had to walk out to the lobby to retrieve it ourselves. when we had questions about internet access the person working at the front desk was completely clueless and could not help us. (it turns out they only had dial-up even though the lamp in the room had a dataport) we found spiderwebs in the corner of the rooms as well. one morning we had our privacy please sign up on our door yet the cleaning lady knocked on the door and said that there were people here to replace our curtains. this was very unexpected and rude especially since there was a reason for placing that sign on the door. complimentary breakfast is served but guests should arrive early or take the food to their rooms. the breakfast room is too small to accomodate everyone but the coffee-hot water-hot chocolate machine was a favourite amongst guests. it was easy to use and convenient.',not_happy
id22915,' the location of this travelodge is right across the street from a great outdoor village mall. also just a few mins. drive is a cool restaurant & shopping area near the university. the room itself is the usual standard motel amenities and furnishings. one thing that gave me a bad impression is that this particular branch does not honor those hotel discount coupons even when they have available rooms. the coupon indicates that the discount rate is avalable when there is vacancy. when i asked the bitter front desk person why they cant honor the coupon even when there is vacancy he said that they have the discretion to decline the coupon (even thou it is valid) & if im interested in the room it is $---++ per night. as if theyre hyatt.',not_happy
id22916,' hotel..trys to have cool art..- year..turn around on investment..place will need total renovation patrons are the t shirt cargo short flip flop crowd..they do not have money still paying on their -- year old student loans...cheap brainless clone crowd...they will not make the place money with discounted hotel breakers selling the room..the place is a mix of ikea and rooms to go..........whats luxury...the patrons would not know luxury..cargo shorts t shirts flip flops thats luxury...just another trendy hotel..full of rude cheap wannabees',not_happy
id22917,' i travel for business and like to cook in my own room every now and again for . the doubletree seemed like the perfect hotel. full kitchens in every room complete with full size refridgerator and stove-oven. the descriptions are correct but dont plan on actually cooking anything in those full kitchens. a sign in the kitchen instructs you to call the front desk for cooking supplies. when the supplies arrived i was handed a small dirty pot with a large green onion in it and a dirty greasy skillet the non-stick coating on both were severly scratched. when i inquired about cooking untinsils the housekeeper returned with a melted spoon a sticky dirty spoon a spatula with left over food particles on it and a dull steak knife with more sticky residue. i asked to speak with the manager on duty he informed me that the hotel does not keep a large supply of cooking supplies on hand. he could not tell me if they had any other supplies. no measuing cups lids for the pans small mixing bowls strainer for draining pasta cutting boards real knives pot holders or anything else one might need to actually cook a meal! if youre not going to equip the kitchen with the necessary items then dont make the first selling point!',not_happy
id22918,' i loved the hotel - it exceeded my expectations - clean quiet and central with charming rooms and ok facilities. electricity tv a bit wonky at times but it didnt spoil my pleasure at all. a great contrast to the chain hotels ive used before. fantastic value.',happy
id22919,' this hotel is very convenient for the business traveler. being right next to the airport makes it an ideal place to go have business meeting there. flying in and out of ohare for such an event has it is advantages. you walk from the airport terminal directly to the hotel through an underground walkway. the hotel is very efficient and comfortable. i have been to this hotel for business meetings for the last - years and have never been disappointed with the check-in the room the meeting rooms or the check-out. i would recommend this hotel to anyone especially the business traveler.',happy
id22920,' well i am writing this while drinking red wine so that may color my review but this hotel is freakin awesome. on this second visit we booked the emerald suite after my return from a year in iraq. we were checked into room ---- the highest and prettiest suite in the hotel. what can i say? it was the largest and most comfortable suite we have stayed in at any hotel. the view of the olympic peninsula and the city were flawless and the bed was outstanding. the towels could use some refreshing but that is the only nit to pick. what a great hotel.',happy
id22921,' i absolutely love this place!! the outside is exceptional!! i could sit outside and stare at it for hours!! being inside is even more breathtaking. the tv in the bathroom mirror the soft comforting linens the modern designs. i will try my hardest to stay at this hotel every time i make a trip to dallas. i just wish it were a little cheaper but it is well worth the money!! oh and the pool...so amazing...absolutely breath taking!!',happy
id22922,' we stayed here for a hockey tournament and luckily i heard about the train noise in time to request a room in the front of the hotel. ended up on the -rd floor which was very quiet and noise from train tracks didnt bother me at all. our friends had rooms in the back and they said the train was loud when passing by. in short make sure you get a room in the front! hotel was nice and updated. our room was a -br with pull out couch and full kitchen-everything nice and in good shape. beds-pillows were very comfortable. breakfast was very good nice variety of hot and cold foods. market had a lot of misc items for sale right in the lobby. best thing about the hotel is the location. lots of good restaurants and bars right in the area as well as a movie theatre. (i would highly recommend the winking lizard right down the street.) would stay here again!',happy
id22923,' i have found the hotels near lax are uniformly good clean and offer high-quality service and the marriott is certainly no exception. the room is pretty typical marriott but with a curious lack of an electrical outlet anywhere near the desk. the lobby is impressive with a steakhouse coffee job and sports bar all attached and there is free wifi in the central lobby lounge area to boot. the staff is very friendly and welcoming. we ate at champion sports bar the first night; very lively atmosphere but the food and beer were pretty expensive. ditto the breakfast buffet next morning pricey and kind of awful.',happy
id22924,' my boyfriend and i stayed here september --nd - september --th. we really enjoyed it. the place was clean. the food was great. the view was out of this world. i would recommend the hotel and i will stay here again. the location was wonderful. all the employees were very nice and helpful.',happy
id22925,' clean and spotless. excellent professional and very helpful staff throughout the entire facility especially at the front desk. and very accomodating with late check outs as well. one suggestion: when having non business type functions such as a dance school-dance program convention it would be helpful to hold down the prices on the food services (drinks food and snacks) which i felt were extremely high. perhaps do what other hotels do and have lunch boxes-specilas for the children attending the conventions. ome places do a sandwich snack and dring for -.--. minor complaint but a big deal for parents who are at the venue and locked into the prices.',happy
id22926,' we came to town for a wedding & had reservations for our -st - nights at the hampton. we loved it so much that we stayed for - more nights. if you want to be close to beale street & are in memphis for the atmosphere & music the hampton is the place. we had rooms with king size beds and balcony. you could open up your door and hear the music from the park across the street. it was only noisy if you left the door open all night. all you have to do is go out the hotel door and take a right & beale street is right there. the service was the best. the breakfast was what you would expect from a free hotel breakfast. you do pay for location but it was worth it.',happy
id22927,' we stayed at this magnificent hotel for some shopping therapy but did not want to leave our deluxe towers room. the room was huge with the biggest bed i have ever seenvery clean and comfortable. the service was first class especially warm thanks to jonathan and gabrielle who made our stay memorable. the exclusive towers lounge was to die for with its free breakfasts and all day snacks and the evening food was delicious you need not go out and eat. the effort that had gone into the festive decorations was superb a huge tree in the lobby with christmas wreaths and ribbons made you feel very festive. how people can give bad reviews about this hotel is beyond us. once again a big thank you to the --th floor concierges.a mine of information.',happy
id22928,' all i can say is mrs. clean must live here. what a pleasant surprise. hotel staff grounds rooms everything - top notch. great value. ask for rooms on first floor off lobby (poolside) and youll have your own private courtyard.',happy
id22929,' this drury inn is clean well maintained and the service is the best you can find. compared to other drury inn is this one is a bit outdated. they do not have - queen bed suites but they do have a king suite. it is two old hotel rooms that have the door removed to make two suites. the location is -- minutes from beale street downtown if there is no traffic. also it is noisy at night because it is located right off of i---. the hotel is immaculately clean the staff is very helpful and all of the amenities were working. the appetizer buffet and breakfast were both hot well supplied and well tended. overall this is a nice place to stay.',happy
id22930,' my adult son and i stayed here one night. the rooms were filthy including hallways carpet bedding and walls but the price was too good to pass up. well we should have passed. on returning to our room late at night we discovered our electronic door lock no longer worked. after about -- min. of running back and forth from the lobby to our rooms to prove to the clerk that our door lock did not work the clerk gave us another room for the night. we slept in our day-old clothes with all our luggage in the original room: no toiletries and had to forgo vital nighttime medications. harry the morning clerk refused to comp our room stating that he comped the first room (well duh we couldnt get in) but we would be charged for the alternate room regardless of our not having our possessions with us. i called motel - is guest relations while standing in front of him filed a complaint and made it clear i would be requesting a chargeback from my cc company. harry stood his ground. as we left another guest who was checking out told us that he had run into similar problems with the (family owned?) management: they dont budge an inch.',not_happy
id22931,' do not stay at this hotel! we had two rooms on the -th floor. our family had just arrived from a long trip from japan and were very tired so we were very disappointed when we got to the inn. the paint was peeling light fixtures were old and rusty and there was plywood in the hallways. in addition there was no hot water in the morning and the hallways completely flooded from a rainstorm . the manager was not helpful at all. she only gave us $-- back for the inconvenience and was very hesitant to do even that. we will never stay in this hotel again and will not recommend it to anyone.',not_happy
id22932,' i have been to the gansevoort several times when i stay in new york city. each time i stay i feel like my experience exceeds the next! upon entering you are greeted with the nicest staff i have ever seen. we stayed in the manhattan suite last week and it was incredible! since there was only - of us we had a lot of room to move about in the suite.the suite had a nice space and i felt comfortable the second i walked in.it helped that there were - bathrooms considering the time that women take to get ready! i was even checked in before -pm but since it is the city you can always find something to do even if your room isnt ready yet. i was not expecting to have complimentary chocolates and a bottle of wine delivered to my room! the staff was very helpful when we couldnt figure out how to hook up the ipod to the dock to the stereo system. honestly we did not want to even leave the room because we were enjoying it so much however the rooftop was calling our name! i love going up to plunge! the atmosphere is very calm and i love the music that is being played as well as the view! especially at night! i never noticed a sound problem in the lobby the only time i heard the dj was late at night around --pm as im leaving and the lobby turns into a little bit of a lounge itself. i can not wait to return in march for my birthday i am literally counting down the days!!! -maggie',happy
id22933,' we stayed here for - nights in october ----. the rates were great they honored a coupon for the first night and gave us the next - for $- more. when i checked in i asked for a quiet room so we were put on the -rd floor so no one would be above us. with the fan blowing on the ac unit we could not hear much of the goings-on in the hallway and we all slept very well at night. we had - adults and - kids in the room it was snug but large enough to be comfortable for an extended stay. the hotel is very close to the zoo and getting to talbot island to the beach takes maybe -- minutes. it is close to tons of places to eat plus they have breakfast in the lobby. the staff was so nice. every person at the front desk that we spoke with was very polite and helpful. the room itself was clean this place was a great balance between budget and safety-cleanliness. it made the end of our vacation very pleasant! i would stay here again any time.',happy
id22934,' stayed in room #--- for two nights. king bed. good room is spacious with plenty of closet space. small work desk with bose stereo and free wifi. natural light with a street view – not much to look at but fine. hotel is toward end of the street so street noise is minimal. bed was very comfy. small flat-screen tv. thick robes. room service food is pretty good and not too overpriced (for room service). ate at the bar one afternoon and food-service was good. nice neighborhood very walkable. the rooms use actual keys – so the doors don’t slam closed like they do at other hotels. a much more quiet sleep experience. great staff is wonderful – i arrived from the east coast and was able to check in before noon. tia at the front desk got me just the room i wanted (high floor end room little noise). i can be picky about rooms and it’s so nice to work with an accommodating staff. everyone was very friendly and helpful – from doormen to room-service staff. so-so the bathroom is small with little room for toiletries. the shower (no tub) has just a curtain and it’s easy to flood the bathroom if not careful. ladies you’ll be hard pressed to shave your legs – i did it in the (high) sink which required some acrobatics. water pressure was really weak. one wake up call came -- minutes late. wrong order delivered by room service one morning – quickly & courteously fixed. transport i took chase limo to-from airport. $-- includes tip. excellent on time (actually early) service.',happy
id22935,' perfect location and excellent customer service. it is a magnificent hotel the biggest in timesquare. complete with nice restaurants nice gym and the best consierge label service in new york. it was such a great experience to have stayed there love to go back soon.',happy
id22936,' would have been nice to have a view over the city rather than the alley but we didnt care. able to use starwood points which is excellent. can walk to chinatown the ferry building and lots of museums. right near a bart station which is great. enterprise rental is nearby which is helpful as it is so expensive to park in the city.',happy
id22937,' staying at the liberty hotel in boston was a fun and enjoyable experience. the views of the charles river from the corner bedrooms are amazing ask for a corner view! developers made sure to retain the atmosphere of the original jail adding modern conveniences. we had dinner in the italian restaurant and it was very good but noisy. if you want a different experience when you visit boston stay at the liberty!',happy
id22938,' very small rooms. good location near seattle center and downtown bus line. felt it was quite expensive for what is offered but that is the way it is in downtown seattle. i asked for a late check out which wasnt available and they even wanted to charge extra for even a extra hour parking in the garage.',not_happy
id22939,' this is the last time i will stay at la cantera. i have previously lived in sa when the hotel first opened. i have stayed there - times in the past - months and every experience has gotten worse. we had torn sheets plastic cups in the bathroom a clogged sink a leaky shower that did not drain well. no am paper available. we had no key to our mini-bar. tv sets are old. in all what a joke. to give you a contrast my wife and i stayed the previous week at the four seasons in dallas. and while dated in some respects it was a far better experience than la cantera. as people have mentioned the place has really gone down hill. for a gift to our close friends we put them up at the casitas and like several other guests have mentioned they had a horrible experience. at $--- a night they deserved better and actually got the room for free---but their laundry list of complaints sounded like what one would find at a roach motel not a - star property. shame on westin! shame shame shame! we have spoken with other friends who still live in san antonio and they have shared similar experiences to the point where they no longer recommend the westin to anyone. is there a common thesis here. you bet! management better get a wake up call and address these remedies. dont be on the losing end and waste your money....you will be most disappointed. this is coming from a preferred starwood guest who typically has a pretty understanding point of view of what can go wrong in a hotel experience but we have seen a pattern of behavior that has led us to look elsewhere next time we hit san antonio.',not_happy
id22940,' i was soooo impressed by this hotel!! my mom and i took a seriously long road trip this summer and drove to tn from minnesota. we decided we needed to stop in memphis to check out graceland. had not planned to stay in memphis but it got late so i just called around to find a hotel. first of all...the rate was really really reasonable. as a result and since i had not seen the hotel i was expecting it to be one of those little hilton economy hotels like they are doing now. so wow! wow!! wow!!! imagine my surprise when i walk into this beautiful lobby! with a really cool bar bustling with fun people and a fun bartendar! i dont drink but it made me almost wish i did. it was just that cool! so we get to our rooms....and i think my eyeballs almost popped out of their sockets! my mom and i always stay at - or - star hotels and i can tell you....it was really gorgeous!! very clean!! and very upscale!! we had a great view on one of the top floors and the guy who helped us with our luggage could not have been more pleasant. really! this was an awesome experience!! especially for the money! i could not believe it. i have stayed in some absolute dumps that were two or three times the cost of this gorgeous place. really friendly staff and great breakfast too!! you won;t be disappointed!!',happy
id22941,' friday we checked in and a birthday cake awaited my wife in our room. by saturday morning the beautiful flowers in the lobby were completely different but equally spectacular. and then there was the small morning yoga class held on thick grass across the street in the fall colored public garden. small examples which in their totality make this four seasons so special.',happy
id22942,' hotel was average; it is an older holiday inn express but it was clean. the staff was very helpful and friendly. the hotel is very convenient if you are going to methodist hospital ; it is located a block from the methodist hospital. there isnt much within walking distance but restaurants are close by.',not_happy
id22943,' did not even stay there the room was so small could not fit all our luggage incould not even open the cupboard to store clothes. spending -- days in ny on business did not warrant this.checked in and out within the hour. front desk and bellman were very kind about this whole charade of a hotel. even though the hotel was booked through a group convention site the price is overly inflated for the quality and size of the room.look elsewhere you can do a lot better for the same price.',not_happy
id22944,' i have been staying at this hotel on and off for the about - year and i have to say that they do a really good job of taking care of the quests -- the rooms are always clean -: front desk staff is always welcoming. -: the club lounge is the best place to hangout; the food is fresh and drinks are real good. erin dowell and kristen russel do a really good job in keeping the business customers . -: room service is always on time i would recommend any business traveler to check this place out. the rates are also reasonable. adnan',happy
id22945,' the hotels location is the best. it is near to the theater district and times square. there many super markets near it. the breakfast is good the rooms are big. the staff is very friendly. the service is also good . the rooms are also clean. the beds are comfortable and soft we stayed here for a day. it was a nice experience. the view is also good.',not_happy
id22946,' i was recently in chicago for business and stayed at the palmer house hilton - night. check in was easy the lobby was very nice. the room was not huge but a good size for a large city hotel. the original look of the room had been maintained in this historic hotel but all the comforts were there great bed nice ammenities and good shower with double shower heads. the windows open which is nice sometimes when you want fresh air. for a business hotel it was a good stay nothing exceptional but what you would expect from a hilton in a big city. would have been nice to have more time to explore the rest of the hotel but from what i saw you wont be disappointed and should be very comfortable there. be careful on room selection some of the rooms are much smaller. if you are a hilton honors member try to get the executive floors. included robes which was nice and the coffee maker was better then average. high speed internet and standard tv as well.',happy
id22947,' i and my husband stayed in hotel -- during our brief stay in new york city in september ----. we reserved the room (with shared bathroom) through the hotel is web site a couple of months before our trip. we confirmed our reservation by calling the hotel about one week before our stay. upon our arrival they didnt have a room with shared bathroom for us for the first night so they let us stay in a room with a private bath for no extra cost which was nice. overall the hotel turned out to be even better than we had expected. the hallways and shared bathrooms were kept squeaky clean. the rooms were small but clean and comfortable enough for us. and as an added bonus from our room we had a view of the empire state building although we didn’t spend much time in the hotel room to look at the views through the window. at night it was quiet we didnt hear people making noise and even the noise of the traffic didnt bother us. the neighborhood of the hotel seemed ok. i admit that the window-mounted air conditioner can be kind of loud but hey - at least they have air conditioning! and if the noise gets too annoying get a pair of earplugs. and the hotel -- tiny elevator experience was complete with a touch of elevator tunes but i can’t recommend it for the claustrophobic kind. there are no coffee makers or tea kettles in the hotel rooms but there was a neat little bakery-cafe called ye-ye just around the corner on lexington ave. they sell good coffee and tasty fresh bagels cakes and other goodies for very reasonable price. you can also get omelettes and pancakes for breakfast. it was a perfect place to grab a quick bite to eat before taking off for the day. hotel -- was a perfect choice for us since rather than spending loads of money on a fancy hotel room we spend our travel money on going around the city seeing things and eating good food. and in new york there are plenty of all of those things. with its clean and safe rooms friendly staff and perfect location hotel -- was a great value for the money. we would stay in hotel -- again.',happy
id22948,' this place is ok for a night & park & fly. they have a big lot for parking & rates arent bad either.',not_happy
id22949,' loved the location and the views. easy walk to union square embarcadero. breakfast buffet was included in the rate and was quite good as was room service. problems encountered included repeated difficulty with door keys not working shower went from almost scalding to freezing with great difficulty finding a warm option (to be fair we did not report this to maintenance so it might have been fixed if we had). --th floor was noisy (street noise) so take that into account but not unusual for downtown hotel. i would stay there again.',happy
id22950,' the room was duty and old. after i came back from my trip i saw that they charged me twice in my credit card and nobody is answering the fone to give me my money back!',not_happy
id22951,' we have roughed it in motel rooms across usa but found conditions at this hotel easily the poorest. we were given a room just off the lobby area behind the reception. outside was a skip full of dirty linen and vacuum cleaners were lined up. we assumed this was a storage area for janitor as time was -pm. condition of decor was appalling and it became clear the vacuums had seen no action in that room for some time. room had many problems. faulty hissing radiator buzzing lightbulbs excessive dust dirty cupboards old sweetwrappers and alarmingly a broken insecure window (room was ground floor) no apology offered. they were more concerned that we might have disturbed the clean room! they were keen for us to take this particular room and it occured to us that they wanted to isolate us as a family with kids. requested another room which was better but insufficient space. however could not fault daily room service. unacceptable service on last day as denied half of complimentary breakfast. they claimed they had run out of food but continued to serve paying guests exactly what we usually had. bizarre & outrageous......',not_happy
id22952,' we have been guests at the tuscan inn at fisherman is wharf for over -- years. we usually make it there twice a year. it is clean the service is excellent the resturant is very handy and serves delicious food. marlow is the best waiter we have ever had he works the dinner shift. the tuscan is very close to the wharf cable cars pier -- the market place and many other places of interest. we have stayed a few other places in sf but always go back to the tuscan. from the tuscan we can drive very easily over the golden gate bridge out to the cliff house marine headlands and point bona vista. we drive over from reno nv. that way we can go to many places of intrest. wouldnt stay anywhere else in sf. also the wine hour is very interesting to enjoy wine and good company. also to watch the people you meet all kinds.',happy
id22953,' just had four wonderful nights at this hotel door men mike & joe through to the manager brian all great people and really know how to make a guest feel welcome simply cannot do enough for you. the bar on ground floor great fod and try the local beer. unfortunately the bar on the second floor needs to take some lessons on how it is managed as service was awful and staff only became busy and helpful when you asked for the bill - obviously wanting a tip ! this was the only part of the whole hotel that a member of staff did not get a tip !',happy
id22954,' we booked the bristol over the internet and were a little worried about how it would be. we were very pleasantly surprised. the staff was very friendly and courteous. we liked the location as it was close to gaslamp quarter and shopping. also had some nice restaurants close by. the restaurants were a bit pricey but nothing out of the ordinary for san diego. the food in the hotel restaurant was very good rooms were a bit dated but very clean. my husband and i plan to go back and will definitely stay here.',happy
id22955,' the hotel is conveniently located in lower manhattan across the street from the world trade center site. there is a great deal of construction going on with the building of the memorial but it was not too loud or distracting (my room overlooked the site as well). there was some noise (it is new york city) but for nyc the hotel was very quiet. the building is located a few blocks (less than -- minute walk) from at least - subway stations all on different lines. it is also only a couple blocks from the battery park city esplanade along the hudson river. there are also many good restaurants within walking distance (~--- mile) and not too many crowds (excluding the ---- memorial). when i return to nyc for business or pleasure i plan to stay here again. easy travel to midtown or brooklyn much fewer tourists good sized rooms good views (i could see the empire state building from my room) friendly staff clean rooms no complaints!',happy
id22956,' stayed here march --th thru the --th ---- and it was perfectly located for our plans. didnt eat at the hotel. pleasant employees -very accomodating. maids knock rather early - -:--am. was charged for items in the refrig that we didnt use (almost all expired) but they removed them promptly when i called. i upgraded our room and we looked out over the gardens and a construction site. dont think it was worth the $--.-- extra a night.',not_happy
id22957,' this is a boutique hotel with emphasis on design. the decor was well chosen with elements that are usually overlooked in conventional chain hotels. the room reminded me of bedrooms in model homes in which the designer placed items that makes the room look home-y . we stayed during the labor holiday and got an excellent rate. i had read reviews that advised you to ask for a room away from the pool to avoid the noise from the bar. i also asked a room away from the elevator to avoid foot traffic by our door when i booked the room on line. when we checked in they acknowledged my request and gave us a spacious quiet room. the bed was luxurious and the furnishings brand new. the only issue i had was the choice of the bathroom sink. it was shallow and sloped so drainage was an issue. the faucet head was also so high above the sink that it caused a lot of splashing. the pool area gets very crowded and it seems that quite a few people who were poolside during the day were not hotel guests. at night when the bar opens up they charge admission to non-guests and ask hotel guests to show their room key for free admission. if they did that during the day it might have made the pool experience more pleasant. that being said the pool is a trendy hotspot right now and great for people watching. all in all it was a very pleasant stay.',happy
id22958,' the courtyard downtown denver is a very nice hotel with a great location. great service and restaurant too. i didnt realize how convenient it was going to be when i booked it but it sits right on the --th street mall and convenient access to larimer square capitol mint convention center and river trails. denver bike stations are located nearby. check out the central parking garage directly across the street at --th and champa for a cheaper parking alternative.',happy
id22959,' i have stayed at this hilton location periodically for two years as my daughter attends a nearby university. my family has always found the staff to be pleasant and professional the rooms to be clean and the parking provides in-out privileges. great location to nearby shopping and restaurants. and it is pet friendly - so sophie - the white miniature schnauzer - is treated like a guest and there is a convenient dog friendly open space within a block of the hotel. life is good at this location!',happy
id22960,' travelled here for a business trip and enjoyed my stay. restaurant was good but a bit pricey. rooms were comfortable and clean and the location of the hotel is central to most everything you want to see or do while on the west side of houston. only gripe i have is that the rooms-bathrooms are small for the price you pay.',happy
id22961,' stayed in this hotel for two days. the pictures on the website are very deceiving. to arrive at the hotel one would think it is a very nice place. once in the rooms a whole different story. dated bathrooms cracks in walls furniture with cigarette burns bedding disgusting and lighting in the parking area very unsafe. traveled from west to east coast by far worst hotel ever.',not_happy
id22962,' excellent little boutique hotel! very friendly staff! perfect location! we stayed in the warwick regis for - nights over the -th of july weekend. our stay was excellent! perfect experience. yes the rooms are a little small and the sink-vanity is outside of the bathroom...but overall the rooms are very nice! they are decorated well and kept very clean! there is a safe and a fridge for you to use during your stay! there were free cookies and tea in the afternoon and chocolates on our turned-down bed at night! free coffee would have been nice but they didnt have any. the good news is...there is a starbucks like - doors down. like i said excellent location. the only downside... was parking. it was pretty expensive ($---night plus taxes etc) but what do you expect so close to union square in downtown san fran. i would definetly recommend the warwick regis hotel.',happy
id22963,' i had a great stay at the wyndham garden chelsea. i was there in june ---- for a weekend event and many of the other participants were staying there. i stayed in one of the two-room suites with two other people. it was a perfect setup and has a balcony with an amazing city view. we were originally booked into a regular two-bed room but front desk offered me a two-room suite at a good rate so we took it instead. what a great decision. upon arrival into the room i was concerned about sleeping on the pull-out because the mattress did not look very comfortable but i called front desk and almost immediately a very pleasant young lady came to install a foamy on the pull-out. she was very nice to chat with and was meticulous in setting up the bed with the foamy. i tipped her about $- for the good work. me and the other people in the room were going to switch between the king bed in the bedroom and the pull-out on a nightly basis but the pull-out ended up being so comfortable with the foamy i just kept it for myself the entire stay. the suites are pricy but it is manhattan and when the cost is split its great value. the only issues i had with the suites were minor: a lamp in the mainroom wasn’t working very well; the light on the outside balcony wasn’t working (the balcony was very dark at night). also note the washroom is accessible through the bedroom. a couple of stools on the balcony wouldn’t hurt either. i will concur with other reviewers that the lobby is small so if you are looking for a “mix and mingle” lobby this lobby isn’t for you. but the patio in front of the restaurant outside is an excellent alternative to see and be seen at this hotel with reasonable prices on wine. also i never had a problem with slow service in the lobby but the potential for slow service may exist because there are only two stations at the check-in desk. when seeking information and asking questions at front desk i had good polite experiences with staff. one of the strengths of the location is not only that it is right downtown but its far enough from all the madness of broadway times square etc. that you get the quiet you want but close enough that any of the good stuff is just a few minutes away! its right in the centre of a fairly quiet street block so there’s no noisy traffic from the avenues keeping you up all night. if you want a well-known brand but want to save money by avoiding “frills” i would definitely recommend this hotel and am already planning another stay here.',happy
id22964,' we stayed here form - nights from the --th to the --rd of august and i have to say the location can’t be beaten:- right on copley square with newbury street a block away next to the green line “t” and downtown a few blocks away to the east. the prudential mall is - minutes away and the common the same in the opposite direction. also on the positives the room was pleasant clean and relatively spacious and it was a very comfortable stay (the bed was fantastic). the staff are pleasant and the air-con was more than adequate. the room (ours was on the -th floor) had a large closet space which meant your room didn’t need to be cluttered with cases and contained a safe box and iron-ironing-board. right the bad news: the room has an extensive supply of outrageously overpriced minibar items but no coffee or tea facilities which is a bit of a pain. a bottle of water in the room was $-… brings new meaning to the term “precious water”. the cost of internet access is $-- a day which is exuberant given internet access in a lot of hotels is free. if you are staying on the gold level (-th floor) there is free wifi which we could access in our room and can be picked up in other areas of the hotel. room service was a joke. we had to ring three times to get an order put through and while the cost on the menu wasn’t too different that other hotels in this range the extra costs added on were ridiculous…. on top of the menu prices there is a --% gratuity (which when forced on you isn’t really a gratuity at all now is it?) $- delivery charge (so what’s the --% for?) and tax. this meant we ended up paying nearly --% more for the room service than the menu prices indicate. fair enough they tell you this on the menu but it doesn’t make the excess any more palatable. naturally we decided against room service other nights and instead settled for stocking up on snacks from the --eleven and cvs across the square. the hotel itself is quite impressive the lobby and reception areas are more like a grand imperial hotel in europe and for location alone i would probably stay here again but my expectations would be a lot less and room service would be off the list.',not_happy
id22965,' great hotel and nice change for a frequent business traveler. traveling at least monthly can get repetitive and staying at known brands (marriott) help keep the quality up but it’s sometimes difficult from your room to tell where you are as they all look the same – this is both good and bad. the blackstone was a nice change from the standard décor featuring large rooms comfy bed as quiet as i can ever remember from the street as well as surrounding rooms and a large and interesting bathroom with large shower marble everywhere and funky wallpaper. i had a room with a view that was great of the park and the lake. service was good from the front desk as well as the concierge lounge. i have already recommended the blackstone to co-workers traveling to the area and it would also be great for tourists based on location. for the tourists this is across the street from grant park and a short walk to the art museum field’s museum and aquarium! i will definitely be back next time in chicago!',happy
id22966,' the hotel was beautiful and everything you could want except that things were ridiculously priced. a glass of wine i am accustomed to paying $-- a glass for was $-- and the martini menu was expensive too. i was surprised on checkout that the parking was $-- a day. it is not like the parking was scarce.....lots of it underground. a comparable hotel across the street was $-- a day for guests. just felt like i was nickel and dimed to death and that it was to take advantage of those able to afford a nice hotel. they also did not get the billing correct on my room so i had to pay instead of my company (i stayed there w- -- others and - of the -- rooms had this issue.) if i were to stay there again i will not be dining or drinking there. if you have lots of disposable income it is great. if you manage your spending plan ahead to use other resources than what the hotel provides you. i gave it a thumbs up but you can do just as nice w-o the cost.',happy
id22967,' very nice. clean and a fantastic staff. only complaint i had was i couldnt get the hockey game in my room',happy
id22968,' too tired to get home tonight i walked over to the hilton attached to ohare. very friendly in the lobby great price for the room. used the the bathroom and it felt like it hasnt been clean in sometime lifte the toilet lid and the is diareaha covering the lids just about thru up.....',not_happy
id22969,' worth staying for the location and the public areas. the historic interior is fantastic. the rooms are a bit sad like wealthy relations who have fallen on hard times. at this level a complete hospitality tray should be standard in every room. we were in a queue until a coffee maker became available. comfortable bed but such a large gap around the door that blackout masks needed to be worn to ensure sleep. would like to stay again but only if a significant revamp of rooms is undertaken.',happy
id22970,' this was our first hotel following a long flight from london. check in was easy and the staff very helpful in providing a crib and baby toiletries. the rooms are very nice and the whole hotel has a luxury feel - if a little corporate location - our room overlooked fenway park dogwood for the baseball. we were there on vacation and it was ideal for the team system as there is a station directly below the hotel. it is a -- minute walk to newbury street.',happy
id22971,' right there amoungst the cable cars union square transport and shopping yet on a quieter street. service was great easily accommodating a -- month old and holding on to all our luggage. rooms always clean. may help to rotate the mattresses once in a while though.',happy
id22972,' this hotel is located right in the center of historic philadelphia. the room was large and quiet. it was fun to walk from the hotel to rittenhouse square. if you have not been to philadelphia in awhile the downtown area is much more energetic. the breakfast in the adjoining restaurant was good and convenient.',happy
id22973,' we had just returned from the best western river north hotel and we liked it. a few things i liked is the room was nice and big and had a great bathroom (we stayed in a suite). i especially liked the all in one shower and the soap shampoo and body was all in one dispenser. one last thing is its in a great part very close to the museums there. some things that needed improving is in the bathroom there was some chipped paint on the crown molding around the door. - more things that needed to improve was the pool the pool was too small (probably because the pool was on the roof) one more thing is the elevator was too small and took too long to come. overall i liked it.',not_happy
id22974,' this hotel has many of the great aspects of the usual sheraton hotels - convenient newer computers in the lobby large rooms comfortable beds clean-newish bed linens large tv etc. however we were surprised at the condition of the room doors (deep scratches chips) and the elevators which looked very worn and an overall aging atmosphere in the hallways and the bathrooms. it has skywalks to the fashion mall at keystone crossing which is very convenient. easy walking distance to starbucks and restaurants - pf changs etc.',not_happy
id22975,' we paid about $-- for our stay at this particular hotel a good deal for a city full of $------ hotels but you have to remember that you get what you pay for. the beds were rather uncomfortable and sagged in the middle - usually a symptom of having not been replaced after a few years of heavy use. the rest of the room was just as used and tired. our particular room smelled a bit like smoke but it wasnt beyond tolerable. most of it was clean (though certain pieces of furniture - such as the chairs - were dirty and could definitely stand to be replaced). television selection was very limited though hbo and the more popular channels were available (albeit on a tv straight out of the -- is). long story short this is a hotel that is in ----- driving distance from a lot of things in memphis making its price and the accessibility to the interstate one of the better deals youll find. that being said you get what you pay for with the ~$-- price tag. i could see recommending it to someone just needing a place to crash for a night or two or for tired-weary travelers. beyond that? do yourself a favor and cough up the extra $----- for a nicer set of accommodations.',not_happy
id22976,' the rooms were clean and the staff was friendly but there are a lot of problems i had when i stayed for a guest to be aware of in advance. first the hotel is still under construction. second certain normal elements of hotel etiquette-protocol were not maintained. for example someone knocked on our door at -:-- am to see when we were checking out. the ice bucket had no plastic liner nor were there any useable vending machines or ice machines on our floor. third i used the living social voucher and had a lot of difficulty with this... they didnt provide the amenities promised in the voucher until requested they ended up charging me for the room three times instead of none upon check out because they werent sure how to process the billing. like a fine wine this hotel needs to get better with age. im sure that when they have a bit more time to train staff equip the rooms etc. the experience will be fine but i would advise waiting for now.',not_happy
id22977,' i was on a work trip and phoned the hotel to say that we would arrive around --pm in order to make sure we would have our rooms. i checked in but my colleague was told that they didnt have a room for him. to be fair they did book him into another (nicer according to my colleague) hotel and paid for a taxi. but no real apology and not that friendly. it was also about -am our time so not great after a long flight. other reviewers have commented on the air conditioning - it is super noisy. i was lucky and had a relatively big room but everything is a bit worn and tatty. bed ok.',not_happy
id22978,' i just spent two nights at la quinta manhattan with two of my grown daughters. the hotels in new york were booked pretty full because of the marathon. we chose laquinta because of the price which was not real cheap except by new york standards. they quoted me $--- a night under the comfort inn. i refuse to pay $--- or more a night just to sleep. however i was very pleased with this hotel as were my daughters who are both flight attendants and have stayed in hotels all over the world. we had a room with two queen beds and it was large and roomy and the bathroom was very nice and larger than i had expected with plenty of hot water. the room was very clean and very nicely furnished. of course we had a view of a building next door but we didnt spend time in the room looking out the windows anyway. we had a very nice breakfast. we found the entire staff to be friendly and helpful. of course we didnt make any unusual demands. i would advise anyone who requests the aarp rate to be sure to have your aarp card with you or you wont get the discount. this hotel was only the second in many years to actually require me to present my aarp card. i would recommend this hotel to anyone who travels on a budget and is satisfied with a nice clean comfortable room in a good location.',happy
id22979,' i just recently relocated back to the columbus area and found myself needing a transitional home until i get settled. i had been to this location the year it opened and it is very close to where i am working and my church. although it has been over -- years since my last stay the staff is still some of the friendliest and helpful ive come across during my time away. my husband is an over-the-road driver who is gone quite a bit so we stayed a few days here before we made up our mind to make the move. we were very impressed with how sound proof the rooms are. when you walk down the hall you can hear people talking or the tv playing but when you shut your door all you hear is the noise you make. that was a great bonus for me because usually in a hotel situation you have to deal with the noise from the surrounding rooms. everybody welcomed us just like family & anything we needed they made sure we had it right away. when i did move in the room that they had available didnt have the microwave mounted over the counter like the room we had previously and it had standard chairs instead of the really nice adjustable rolling chairs. the next day i asked if we could exchange our chairs for the rolling ones and if they would be able to mount the microwave so that i would have more counter space. they were totally booked up so they were not able to change chairs until someone checked out (which they did) but by the time i got home from work ... the microwave had been mounted that very same day. they had to add an outlet but that was fine with me (you can never have too many outlets in the kitchen). this location is over -- years old and is not brand spanking new but the staff keeps everything very clean and well maintained. as far as previous reviews regarding the smell of smoke ... i smoke so i really didnt notice it as much as a non-smoker possibly would. ive seen and spoken to many of the other hotel guest and i have not noticed anyone who appeared to be working women as referred to in an earlier review. i did find most of them are working people who are in the same situation as i am either in town on temporary work or just relocating & trying to get resettled as i am. when i pull into the driveway after a hard days work i feel like im home.',happy
id22980,' we booked at the chelsea for its cheap rooms--i booked in april when a room was advertised for $--. when i called i was told that the web site hadnt been updated yet but that the new price was $-- + tax. some info about conditions in our room: the lamps didnt work. the drain in the sink was backed up. the tub in the shared bath did not drain--so we got to stand in other people is dirty bath water. no one is at the front desk after -pm so youre on your own if something doesnt work. staff did not accurately write down how many adults-children were in our party (they got it totally wrong--we were two adults and three children they had written down one adult and one child). then they accused us of lying and made it seem like we were lucky to be staying there at all. on top of this they charged us $-- per night more for the stay than we were quoted. were going thru our credit card company now to contest the extra charges. watch your credit card for unauthorized charges from this place. messing up and then blaming the customer seems to be modus operandi here. i personally witnessed others complaining at the front desk. i go out of my way to support small independent businesses--and i definitely wasnt expecting much from a one-star hotel...but i hate being treated poorly by people im giving hundreds of dollars to.',not_happy
id22981,' we thougt we could not go wrong with the grand hyatt. boy we were so wrong. we were given a room whose walls are so thin that we could hear every piece of conversation that was coming from the next room. we asked the front desk for a room move and the guest service agent told us nothing is available and to check back the next day. they made no attempt to assist us. the next day i attempt to room move again but the guest service agent was again reluctant to assist us. she only room move us after i threaten to check out. there is mildew in the bathrooms for both rooms cracked caulking and the lights dont work. on my last night i was trying to retrieve my package from the front desk. the guest service agent told me that he doesnt know where it is becuase it is not part of his job and to wait for the bellman to assist me. he would rather i wait -- mins while he is sipping his starbucks coffee and talking to his fellow colleagues rather than making an effort to look for my package.',not_happy
id22982,' the room was clean and the beds were surprisingly comfortable (like high end hotel comfortable) but we were a bit put off by insufficient lighting in the room a lack of a security bar on the door a missing alarm clock and a half empty bottle of shampoo in the bathroom. the motel was very close to the highway and the beaches making it a very convenient location but it was also surrounded by strip clubs and auto body shops that made it feel a little sketchy at night. finally the basement parking garage was incredibly poorly lit and felt unsafe in the evenings which was unfortunate since the above ground parking lot was clearly insufficient for a motel of that size. it was a good value for the price in san diego however and i would stay again.',not_happy
id22983,' very nice hotel - very typical of the omni experience elsewhere. good size rooms with outisde pool and gym on -th floor. helpful staff and very helpful bell men. nice coffee shop too. convenient to the convention center but still within earshot of the gaslight district - actually we could hear the saturday night gaslight parites late into the evening.',happy
id22984,' gwen gwen gwen - gwen was amazing. she certainly should train every front desk employee (including the manager) working there because she was above and beyond one of the best front desk employee ive encountered in years. was our stay perfect? no i agree with the review that said the night auditors left more than a little to be desired and id rather pay than have the mediocre free breakfast. that being said . . . . i typically stay at double trees hilton garden crowne plaza westins and for the price of this hi express it is - stars. you cant rate this place based on places outside of its league. we got this at hi express boston - great maid staff clean room (priority club upgrade btw - be fair folks if they dont have extra rooms they cant upgrade you) mostly great customer service shuttle service close to the t and shopping and all at an extremely reasonable rate. if we every return to boston i cant imagine staying anywhere else. thanks again to gwen for showing us amazing customer service; i think you have a bright bright future ahead of you!!',happy
id22985,' great location close to everything friendly and helpful front desk staff',happy
id22986,' if you are looking for a quite time with your family or children. this is not the w for you. if you are looking for a fun atmosphere with updated rooms and chances to meet some hot (random) people while you are in town this is the place to be. i love this w. i mean really its nice. this is how w hotel is suppose to be. hip trendy good night-bar scenes. service is however hit or miss. some people are very nice yet some are the typical w wannabe attitude (esp during afternoon shift the welcome desk folks are pretty whatever). the hotel renovated last year so everything is still very new. i forgot the name of the designer but its to my liking. oh yea the welcome desk is like a nice bar feeling with the lights n all. check out the concierge desk is tabletop glass too! it was designed by some mit guy. gonna check it out. they have w store in house too for those who likes w stuff. in house restaurant bluefin is very popular restaurant in time square area and i think its reasonably priced for a place like this. there are also cheap pizza places located on -th. ave. the room: upgraded to cool corner room on --th floor. able to see time square from my window! woo! everything is brand new the moment that you walk in youll realize this w is not your typical type of hotel room type of room. its very hip! i liked it from the moment that i walked into this room. being in the corner i also get to see more of the time square from my room. hooray! the bathroom: voyager shower means you can see people is shadow while they are in the bathroom. this will be kinda annoying if you are travelling with your family. not an issue if you are traveling w- your lover or solo traveler like me. however the soundproof for this hotel is bad esp when i had a connecting room. good thing is that my neighbor went to bed early. gym (aka sweat): very spacious with latest workout equipments. they have a shower too but they dont have any sauna or jacuzzi or pool on-site. acura service: its there but they didnt set up a table like other w is. its first come first served based. great place for stay first time visiting nyc (location location to the subway location to the time square). must try to stay here once to experience the real w hotel!',happy
id22987,' a great find! stayed at the willows in late july ---- for a few nites while visiting family in the east lakeview area. quiet convenient location. close to shops & restaurants. not far from lake michigan. staff was helpful & friendly. room was clean comfortable tho bathroom was a bit dated -- not unexpected in a vintage boutique-like hotel tho. european style especially in lobby are welcoming & pleasant. simple & fresh breakfast included. will stay there again & have suggested it to friends already.',happy
id22988,' i loved the hotel deca! i was in seattle visiting family and stayed there for a weekend. the hotel is a charming older building that was recently renovated with a modern art deco design – it was beautiful. my room was extremely clean had an amazing view of the space needle and the bed was super comfortable. they also offered free wi-fi that worked perfectly. not only were my accommodations enjoyable the hotel staff were incredibly courteous and went above and beyond to assist me. for example i left my laptop power cord at home and the front desk staff found one for me to use during my stay. i highly recommend a stay at the hotel deca if you are in seattle to visit friends or family or attending a game at the university of washington as it is centrally located in the university district.',happy
id22989,' i just had surgery at john hopkins and we decided to stay at this hotel before and afterwards. the hotel is built in an old bank so the lobby is beautiful. the room we had was a very nice hotel room - no maintenance issues and nicely decorated. beds were good to sleep on and the shower pressure was okay. bad in the mornings though. we had a microwave fridge and complimentary internet. i stayed there the first night and the last two nights. my husband stayed the entire time. we got the patient rate from johns hopkins. if you are there for the hospitals check with their guest services staff as they can help with this hotel and others in the area. this hotel was about -- minutes from the hospital parking garage. they also charged lower parking fees than other downtown baltimore hotels (more on that below). they run a complimentary shuttle for going back and forth to the hospital and other nearby areas. my husband enjoyed the complimentary breakfast every morning - especially the pancake maker. said the variety of items was very good. i wasnt really up to eating much. i will say how much i appreciated the staff. the young woman at the desk went out of her way to help us with hospital planning and our car arrangements. she helped us with directions to the local drug store for stuff i needed and to other shopping. i think her name was samantha - she was a dynamo. the downside for this hotel was the neighborhood was definitely inner city. not much close by and many of the guests were using the shuttle to other areas. the shuttle was popular. also we were warned to clear everything out of our car as the lot next to the hotel was a target for local crime. the parking lot has limited spaces. they try to control this by only accepting enough cars for their -- spaces but you know how people can be taking up extra spaces. something to check on - you may not get a parking space. hint: go park in johns hopkins outpatient center lot (a few blocks over) and have the shuttle take you back and forth. if you get the discount tickets the cost is $- for parking -- hours and their deck is more secure. you just have to wait for the shuttle or take a cab. i would definitely stay here again if i have to return to johns hopkins. i would also stay if i was on business or if i was inner city comfortable and wanted to see baltimore. just be aware of safety - this is a city.',happy
id22990,' we were surprised at the spaciousness of the room compared to other hotels in nyc. although we faced a fire stairwell and an office window there was plenty of sun. the area is an eclectic mix of floral supply houses complete with the early morning bustle of merchandise on the sidewalks and high energy wholesale transactions of stores and restaurants picking up their shipments. the room was well appointed modern and clean. bed and pillows were very comfortable. the bathroom was a bit cramped but doable. the sinktop did not have room to leave makeup items but luckily i travel with a hanging toiletry bag. they were slightly skimpy on towels. the staff was extremely helpful and welcoming. they didnt have a problem with a late checkout. id stay again if doing business in that area.',happy
id22991,' the hotel is housed in a preserved historic building located right in the heart of philly is downtown area close to the subway station. the lobby is absolutely beautiful the staff helpful and considerate and the rooms flawlessly neat -- we couldnt ask for more for the price that we paid less than $--- a night. special mention for the valet parking staff which was super-helpful. we booked through the marriott is site and got a great rate considering it was a holiday weekend. highly highly recommended.',happy
id22992,' i was a bit nervous about booking here but all my doubts were put to rest as soon as we arrived. the hotel is terrific. clean clean and clean. i was paranoid about bed bugs but there were none. the rooms are small but who cares? you are in new york!! i didnt like the see through bathroom wall though. beds are comfy and the street noise was minimal. the area is an amazing bustling section of the city that had a great vibe. lots of good restaurants with decent prices! subway across the street parks walking distance to everything! again small rooms but for this price it is worth it! staff is friendly printed off maps for us called cabs brought us up an iron and ironing board which were not in the rooms. the free breakfast is a total bonus. i loaded up with granola bars and fruit to take along for the day. the rooftop terrace is a real bonus. you can sit and have a bottle of wine and watch the sun set over the city or wake up and take your coffees up there before starting your day. i know a few reviews said the bars and nightclubs are noisy but it wasnt bad at all. it is a very safe family friendly neighborhood even late at night. my only complaint is that there was a funky smell in the lobby. every day. they had a prepared answer that it was from the business next door but i wasn t ---% convinced. the smell stopped at the lobby though so all is good. i am going back in december and have already booked my room.',happy
id22993,' i was planning on staying in charlotte overnight on my way to daytona beach. i wanted a hotel that was close to the interstate. i had stayed at a hyatt place in pittsburgh in ---- and was very pleased so when i saw one in south charlotte i decided to book it. when i got in check in was quick and painless and i was informed of the amenities the hotel offered. the room was fantastic for the price. all of the pictures provided dont do the room justice. it was amazing. pros: - big spacious room - large flat screen tv that could move so it could be seen from both the bed and the sitting area - sink outside of bathroom allows one to get ready while one is in the shower - large sitting area with l-shaped couch - desk and chair - location (in proximity to i---) - very clean (sheets floor shower sink toilet) cons: - location (in proximity to restaurants) the only drawback was that i couldnt find any good restaurants nearby. i did enjoy the starbucks across the street though for my morning coffee! overall very satisfied with this hotel chain and the price!',happy
id22994,' the sheraton suites san diego was an excellent choice for us during a extended business trip to san diego. the front desk staff and concierge were very friendly and very willing to help. i want to make sure i cover all aspects from our stay so i will start from the beginning. when we arrived in san diego we rented an suv (i think it was like a gmc envoy). well anyway when we arrived at the hotel we were able to see first hand the parking situation (we read the other reviews). imagine a spiral staircase that is what the first - floors of the parking garage looks like. you drive up this spiral deck (be reminded its only one lane) until you get to the -th floor then you get to a regular parking deck that is extra narrow. finally when you arrive to the --th floor you may park and then take the elevator to the --th level for the hotel lobby. ok that was a mouth full (if i may add i would suggest using valet it is only an additional $-). when we arrived in the lobby we were greeted by the staff who were very friendly and helpful. after checking in we were assigned to the --th floor for being platinum guests (although you may upgrade to club level for an additional $-- a night). the rooms were nice (see attached photos) and comfy (especially the bed). the amenities were nice and the snack bar is quite expensive as one would expect. the exercise facility is pretty nice (- treadmills - stairmaster - elliptical - bikes and - home gym). the pool is a little small but sufficient and the hot tub is excellent. the concierge was really helpful in helping us find restaurants and shopping (since a lot of the restaurant are in walking distance i would recommend asti in gaslamp; really good food!). if you happen to stay on the club level breakfast (and one complementary wine-beer per night) is included in your rate ($-- breakfast if not). the breakfast was pretty good but if you are staying for a week you get tired of the same items every morning. i would suggest they change it up a bit every now and then. from the --th floor the view is good (see photos we were in room ----) if you are not to close to another building (merill lynch). overall i think the hotel was an excellent stay. it was very quiet and peaceful and you are definitely able to get a good night sleep. i would definitely recommend this hotel to anyone!',happy
id22995,' this hotel has been on harry hines blvd. a long long time but has been a holiday inn for a comparatively short time and has recently been remodeled and refurbished. rooms are very attractive and have great beds. everything is fresh inclluding the small bathrooms with nice new fixtures. and the price is good. however the staffing leaves a lot to be desired. check-in was performed by a very friendly but inexperienced clerk who confused my home address as shown in the computer from the reservation with my birthplace listed in my passport and asked a bunch of silly questions. then we went up to the room and encountered an overpowering sewage odor that even permiated the room. the room featured a great hdtv but there was no remote. a second call to the desk got a snotty retort (hey she is going room to room to find you one okay???). when she did bring the remote it didnt have batteries in it. a third call brought to the door the looming big tall source of the previous snotty remark self-described as the duty manager who was more agressively hostile than any clerk ive ever encountered anywhere. he tried to barge into the room to personnally test the remote the implied presumtion being that i was either too addled to operate it or just someone who wanted to hassle staff. neither was the case though i am technically skilled enough to check remote control devices for batteries before giving them to someone else! breakfast was fair but overpriced for the minimal selection. the restaurant manager was the only server and he seemed to be run ragged. sunday morning checkout required a substantial wait and the very kind housekeeping manager to come and help get all the luggage downstairs since there was no bellman on duty. the friendly but inexperienced desk clerk was back on duty and i gently suggested that he not chew gum while dealing with customers. there are worse places but there are also better.',not_happy
id22996,' the hotel is well positioned all the staff were helpful but the room we had was bare only - picture on the wall the common areas need attention and we would have liked a restaurant there not just fast food. the breakfast was fine but again the breakfast room needs attention. we were disappointed with the hotel in general the reception area creates a good impression but disappointing after that.',not_happy
id22997,' my family stayed at this hotel the week of december --th---th. overall the hotel was very nice and the free breakfast and happy hours were great. the location is very good also. the rooms were clean and comfortable. the only negative is the noise. i could easily hear people in the next room or noise from the street. i was on the -th floor so the street noise was surprising.',not_happy
id22998,' this hotel was ok. it was what we paid for. dont expect the front desk to help at night as they are closed. the rooms were clean and kept clean. we did have to call for them to fix our shower which they immediately did. be aware that they charge you for the use of the in room safe whether you uise it or not. we rented two rooms for - nights and were charged a total of $--.-- for safe use which we did not use.',not_happy
id22999,' great location just off the wharf close to all local shops and restaurants. good size rooms clean and tidy makes an ideal base from which to site see all of sanfransico. i would recommend this hotel to anyone. free wifi breakfeast was good. real value for money no frills hotel. very friendly and helpfull staff.',happy
id23000,' bed was comfortableroom was large. breakfast was average for a motel of it is type. location is very good and accessible quickly to most areas of town. wallpaper was pealing throughout the room. the room was very noisy. i could hear the person in the room next door snoring.',not_happy
id23001,' i stayed here for business one night in feb. of ----. the hotel room rate of $--- was amazingly cheap for the quality and location. it is in the financial district right next to the four seasons (which is charging $--- a night). the room stay service staff was exceptional....but the billing experience was a nightmare!! i traveled with a business companion who upon returning home found out that their credit card was was charged for - additional nights (plus mini bar charges). the staff said that she had left her credit card open and left her bag in the room. though my companion had proof that she had flown home (with her bag) and was not in the city during those nights; it took - weeks of disputing with managers to get the charges removed. the customer service during the dispute was exceedingly poor. then upon returning credit to her card they didnt need to ask for her credit card number because they had not destroyed the number from her original reservation. obviously fraud controls are not in place. great room - high fraud risk',not_happy
id23002,' we arrived on dec. -- and left on the --st. the location couldnt have been more perfect to experience the energy of new year is preparations and the cosmopolitan feel. our room was on the --th floor so we could see the stages being set up for new years celebration. what a view to look down on times square! we did not experience noise from this. however around -:-- in the mornings we heard hammering daily from the room above. the room was clean and updated. a makeup mirror in the bathroom would have helped. the only other negative was a charge for wifi. come on...in this day and age? the elevator system is phenomenal! you punch in your room number and get on the assigned elevator which only stops at the programmed floors. there are several and you rarely have to wait at all. the cafe has excellent food and large portions. the french fries are $-- but when have you been served delicious homemade fries accompanied by three sauces? all in all a great stay and i would love to return to this hotel.',happy
id23003,' i recently had the opportunity to stay at the hotel vitale. i cant say enough good things about this wonderful hotel in a fantastic location. it is across the street from the ferry building. you can enjoy the farmer is market grab a ferry to sausalto even walk to pier --. the service at the hotel is fantastic the rooms beauitiful and the breakfast at the americana restaurant was great! get an upgrade with a water view high floor it is worth every penny. on the -th and -th floor they have a beautiful deck where you can enjoy the beauty of the city and the bay. i am a travel agent that travels extensively and i highly recommend this hotel. my only regret is that i did not get a chance to use the spa. it was a quick business trip. if you want a hotel that dots all the t is! you will love the hotel vitale! when you are making a decision on a hotel stay consider the joie de vivre line of hotels. you will not be disappointed.',happy
id23004,' stayed here before our cruise nice room on the --th floor overlooking the harbor. some noise but no more than any other city. you have to have a harbour view its just so awesome. great sitting out on the balcony watching everything going on!! everyone friendly. breakfast at elephant and castle - was very nice. for dinner just had to cross the road to anthonys. also walked across the road to the cruise ship. nice touch with the free shuttle from airport and also taking your bags to the ship (which we didnt use as we wanted to make sure the bags got there). a couple of minutes walk with the suitcases - not a problem. we plan on going back to san diego for a - or - night stay and will probably stay here again - its just so convenient for everything. and the view!!! if you want - star its probably not for you but if you want nice clean and convenient this is a good one. they even let us into our room - hours early - bonus.',not_happy
id23005,' great location for this hotel next to the congress ave. bridge and on the walking trail around town lake. easy check-in friendly and helpful staff. bizarre keycards -- at first i couldnt get into the room and went back down to the front desk. the clerk smiled and demonstrated (on a door piece they keep behind the desk) how to wiggle the key. this did the trick. self-park is now $---night. in contradiction to previous posters we found the garage ramps would only have been a problem in an suv or a large car. if you drive a normal-sized car you should have no trouble. the room was decently decorated in typical hotel fashion. it was very clean and very comfortable (especially the beds which felt new) with a nice view of downtown austin. however the room and especially the bathroom were far from posh (although we had just come from a westin so the comparison is a bit unfair). the pool was wonderfully large deep and warm so long as you dont mind being in full view of restaurant patrons at the attached tgi friday is. we had drinks and dessert in friday is and the waitstaff were very friendly. this is a slightly older property but the rooms were comfortable and clean and the staff were helpful and friendly.',happy
id23006,' weve stayed at one other large chain hotel on the riverwalk (the other was more expensive) and this one was by far my favorite of the two. location was perfect room was quiet there was very little walking to get from the parking garage (under the lobby) to the lobby to the room and then down to the touring boat dock for the riverwalk (this was huge for me i had a young child with me and will likely have a relative with limited mobility with us next time). convenient & easy. the last riverwalk hotel we stayed at had the surprise of having to park across street so i was grateful for this one. no complaints about the room clean attractive decor (my son wanted to take pictures of it) comfortable bed clean sheets furniture-decoration in perfect condition plenty of luggage space. a-c easy to control. the city view from the window was nice at night. bathroom clean. we didnt use the pool but saw several people using it (you could see the pool from our window wouldnt bother us but in case it matters to others). there was a starbucks in the lobby right next to the elevator that was also a plus for breakfast-morning coffee. they had a plumbing issue in the parking garage when we were there but they seemed to be working on it and im guessing it is resolved. they were helpful with feather-free pillow requests. checkout was quick. overall very nice. we hope marriott continues to maintain it as well as theyve done and we will definitely stay again.',happy
id23007,' fantastic location we could walk everywhere.the rooms were basic but clean -made up every day and towels changed. the shared bathrooms were spotless and again were cleaned every day as one would expect.',happy
id23008,' we stayed here for valentine is day weekend....the room was breathtaking and the views were unreal!! ambiance is relaxing and upbeat. staff was accomodating and super responsive to our needs. we were within walking distance to many of our favorite hot spots... parking is so easy with valet. could have stayed there all week. the best hotel in downtown san diego! best part is when you return to the hotel the night is not over there is a swanky bar downstairs with street-corner view and one on the -th floor with a city view music and heatlamps...perfect way to end the evening. oh and the aveda products in the room are a breath of fresh air from many other hotel brands....hope you enjoy your stay as much as we did!',happy
id23009,' stayed here this past weekend with my family. we were in town for a wedding. this hotel is right on interstate -- just ten minutes north of downtown charlotte. this hotel is very convenient to many attractions in charlotte. it is close to unc-charlotte campus close to downtown and close to many restaurants. there are at least --- restaurants within five minutes walk. hotel has a very nice free breakfast buffet each day. it has a small indoor-outdoor pool with sunning deck outside. rooms are nice with flat screen television and small refrigerator and microwave. bathrooms are nice. if traveling through town or if you want to stay outside of downtown then this is a good choice.',happy
id23010,' the staff where very helpful and friendly. rooms where very clean and comfortable.',happy
id23011,' just spent six nights at the omni parker house and loved every minute of it. i dont really understand the reviews complaining about small rooms what do people expect in such an old hotel ? unlike many of boston is newer hotel is the parker house is within walking distance of t stations covering most lines making all the sights accessible. all the staff we met were to provide anything we wanted and did so with a smile',happy
id23012,' great location and room for a great value.will be back!',happy
id23013,' the hotel is located at southerr tip of manhattan convenient for battery park-financial district sight seeing and easy access to midtown by subway.the staff at reception created a sincere welcoming impression. room well equipped modern-minimalist and spotless',happy
id23014,' great hotel and excellent location for broadway. i was pleased with the choice though like most ny hotels the price was over the top. we had a king room which was adequate for our needs and to be honest our view from the --st floor was good. the room was a tad dark as no main light but enough lamps. the furniturenice flat was typical and long darkwood side on top wall mounted was a nice sized flat screened tv well stocked fridge with ridiculouse prices for snacks and drinks. the bed was excellent and comfortable although a tad high off the floor. tv chaneels were limited to free sat tv. room temp was via a-c wall mounted unit easy to use and accurate. the bathroom was a bit small and a small bath-shower combo that although functionable was a disappointment as the shower lacked pressure and the bath was only large enough to sit in if you were taller than -foot - inchs. that said i enjoyed my five nights stay and would certasinly recommend it to anyone. negatives no free internet $--.-- for --hrs and full breakfast $--.-- each way over the top! also as with all hotels the prices for the room fridge bar were a joke at the room rate you could expect a more realistic charge',happy
id23015,' the staff was fantastic. the room was up to date with technology. the room was very clean and very comfortable. if you have to stay away from home this is the place to stay. i cant say enough about the wonderful staff.',happy
id23016,' the service at town and country resort was really great! i was there for a meeting and the staff was very attentive to our needs. and the beautiful grounds were a definite plus! i would definitely return and have another meeting there.',happy
id23017,' stayed here for our anniversary had a suite location nice rooms. breakfast in the restaurant was delicious. you cannot beat the location-price-style ratio. views are nice and tsaff was excellent. no complaints.',happy
id23018,' nobody is perfect and when you are booking a $--- per night hotel in san diego you get what you pay for. the service isnt sterling but it is not outwardly rude either. the keepers are simply functional in their job duties so if you keep your expectations level you wont be dissapointed. the room was probably a bit below average. id measure it at about --x-- and was very average in it is appointments. the bed was large and fairly comfortable there was no microwave or coffee maker but they did give me an iron and board for my entire - day stay. basically the room was cramped but not uncomfortable. the location has it is ups and downs as well. planes land less than a mile away and the train runs about --- yards in the other direction. pacific blvd is never quiet and the neighborhood isnt upscale. that said - i never felt as though my sleep was interrupted or that i was in a particularly seedy part of town. the bottom line here is that if you book this place you have no business expecting top tier appointments and service. it is a $--- motel in san diego. i enjoyed my stay knowing that the extra c-note per night was spent on enjoying my time in one of america is best cities.',not_happy
id23019,' we stayed at the edison for - nights it is in a brilliant location of times square everything is in really good walking distance. our room in the hotel was very disappointing felt we where shoved in a large cupboard it was very clean but very old as well. the staff where helpfull in the hotel and cafe edison was great for a breakfast it would set you up all day. would not go back to this hotel felt a little disappointed as we did request a higher floor and was given the -rd floor and the view out of the window was a satelite dish it was a special occasion and the hotel let the holiday down.',happy
id23020,' we have enjoyed kimpton hotels in san francisco and portland and can now add washingtondc to the list. staff was pleasant check-in was quick even though we arrived during hour and the lobby was quite busy and our room was spacious and clean. location is a big plus too as there is plenty to do in dupont circle. definitely recommend hotel palomar.',happy
id23021,' stayed at this hotel feb--th for - nights and can not praise this hotel more highly.the facilities are top class-lovely heated swimming pool and hot tub nice lounge with coal fires and beautiful comfortable bedrooms.the staff are absolutely excellantreally friendly and helpful without being gushy.nice location near to union square and the sfmoma.for what i paid i was completely satisfied and would recommend this hotel to anyone.i really enjoyed my time in san francisco and would love to come back and if i do i will look no further than this hotel.forgot to mention the breakfast here is also very good as is the room service.you would have to be very picky to find fault with this hotel.',happy
id23022,' we have stayed at hotel beacon twice - and i just love it!! it is in a fab location - close to subway and only - stops to times square!! it has a late night market across the road a wine bar on the corner beacon theatre right next door and it has heaps of restaurants and shops within walking distance. the staff are always friendly and helpful; the beds are to die for ; the rooms are self-contained with kitchen facilities; and there is a coin operated laundry. ive recommended this hotel to friends already so now im recommending it to tripadvisor clients. hope you enjoy this hotel as much as we did!!',happy
id23023,' we stayed at this hotel while spending the weekend in charlotte on a family trip (- nights). they gave us a very nice corner room on the top floor when they found out we were visiting and really trying to enjoy ourselves (being a hilton diamond member probably helped a little as well...). breakfasts were good and the room was clean. nice walking area including a small lake with some good restaurants in the area.',happy
id23024,' this hotel is old and it shows. the rooms are spacious enough but everything is very dated. the hallways are narrow the elevators cramped and slow. the location is very good if your a visitor to the city and want to be in the heart of it.',not_happy
id23025,' great central location clean rooms and good price but the service all around could be improved. often couldnt find the valet to retrieve our car. the front desk staff seemed un-thrilled to be helping anyone. the food served in the restaurant was horrible. i had multiple meals there due to necessity and everything was bland dry and over priced.',not_happy
id23026,' we stayed here for the first portion of our vacation based largely on the reviews wed read on trip advisor. our first impression was a positive one when we checked in with anna who was very friendly and helpful. when we arrived at the room we were assigned it was a huge letdown. room --- sits at the corner of two buildings with absolutely no light making it into the room and a location right next to a storage room that the maids use. the rooms were very dated and very cramped for - people. the vanity is outside the bathroom which is nice but the lighting is poor and the ventilation leaves much to be desired. it was difficult to keep the room at a pleasant temperature due to the humidity which seemed to be in large part due to poor ventilation in the bathroom. the beds were extremely comfortable and the internet service was great. the pool and pool area was beautiful with lots of colorful flowers and palms. everything is kept immaculately clean. there was a laundry facility near the pool which we did use and everything worked well (though the pacman machine ate some of my coins!) the breakfast was great and again a lot of attention was paid to keeping the room stocked and clean. there was one front desk worker who was there in the late afternoons who was not particularly pleasant but our interactions with her were limited enough to not have to bring it to the attention of anyone else. the location is great and central to so many things though it does require some creative driving skills at times to get into and out of the hotel itself. i am not sure i would stay at this particular hotel again but i dont regret our stay here.',happy
id23027,' i have stayed her over the years as one of my favorite spots because of proximity to the beach. i almost didn’t stay this time because because of some reviews and am glad i didn’t listen. you can see from my reviews that clean is of utmost importance to me. last time i stayed they had been updating the rooms. the suite they gave me this time i had stayed in before and it was updated from then. my white socks were still clean from the carpet. since the carpet is kind of old that’s remarkable. even the white grout in the bathroom was clean and it was the same floor. not a water spot in the bathroom or a speck in a drawer even. no dust. even the bed skirt and shower curtain was clean. this room was as clean clean clean as a hotel room gets. it looked new. i even enjoyed snuggling into the bed. if all rooms were this clean i’d still enjoy traveling. they are always cleaning something at this hotel. rooms hallways lobbies parking lots garage. i have no idea what the bad reviews are for.',happy
id23028,' a lovely clean quiet place with a staff whose goal seems to be to make you as comfortable as possible. as you reach their desk the question is already forming what can i do for you? and they mean it. they will move your car (to and from the parking garage they recommend) bring you tea (they have several types-flavors they are to share) order you a newspaper or ferry bags to and from your room. they will snag hard-to-get-tickets and re-program your gps. all done in a professional yet friendly and never obsequious manner. the rooms are exceptionally clean the rain-forest walk-in shower is a dream you want not to end and the little breakfast room is pleasant and convenient (and the food is pretty good without being exceptional). a place you want to come home to at the end of a day of sightseeing. a place you dont want to leave. parlor for wine and-or sitting with friends even a small garden deck.',happy
id23029,' my husband surprised me on our anniversary weekend with a trip to new york. he booked a suite at the residence inn times square. the front desk staff was friendly and hospitable which was great since we didnt get to the hotel until almost midnight. our suite was great -- hardwood floor entry perfectly appointed kitchen a flat screen tv spacious sleeping-lounging-changing areas and a very comfortable bed. and best of all an incredible view of the empire state building. additionally the location couldnt get much better if youre playing tourists as we were. we were able to walk to broadway the esb and to great shopping areas. we ate a late lunch at the hotel bar which was delicious. again the bartender was very friendly. we had a late outbound flight on sunday and the hotel held all of our baggage for us during the day so we could go sightsee without the hassle. very nice not to have to worry about that. one note -- i believe the entire hotel is non-smoking. a plus in my book but thought i would mention it in case your preference is smoking. all in all i would highly recommend this hotel while staying in ny!',happy
id23030,' we stayed here just one night. the service was great. the staff was very friendly. kids had a wonderful time in the pool. the best part was the restuarant. the saffron bar and grill was fabulous! the free hot breakfast was nice too. the only bad thing about the breakfast was fighting all the other guests for the waffle maker.',happy
id23031,' we recently stayed at the hampton inn in denver and we think that it is a great hotel. the lobby is nice service is great there is free internet access and the room is big enough with enough towels and most of all it was very clean. we liked the hot breakfast with sausage patties eggs and french toast there were cereals yoghurt fresh fruits and lots more. the indoor pool and spa were nice there was a flat screen tv with -- programms fridge was big enough and parking is across the street for $ --- for -- hours. we could easily walk to the capitol area and the --th mall safeway was only a minute away. we recommand this hotel and would definitely stay again!',happy
id23032,' i was not satisfied with this hotel. the room was tiny (as well as the bathroom) and the view was of a non-descript building about -- feet away. the lighting makes the room feel cold and eerie. the rooms come equipped with plug-ins for mobile phone but the iphone cord did not work. the food from room service was not good. i ordered an omelet for dinner (due to limited options) and huevos rancheros for dinner. i would not recommend either. i was well away from the elevator on one of the lower floors and there were odd (and loud) sounds throughout the night.',not_happy
id23033,' arrived at the hotel by - pm had to be out for an event by -:--. i was promptly given my room and was upgraded to a suite in spite of me telling them not to bother as i was in for just - night. had my shoes cleaned and suit pressed had a quick room service. everything came just in time. everyone top to bottom could not have been nicer and more competent. on check out delicious coffee and bakery items and back home. great team work wonderful hotel great people.',happy
id23034,' this amazing westin property (we learned is actually owned by usaa) is located on a cliff overlooking the beautiful topography of the san antonio hill country. the resort is large in size and the layout somewhat confusing. there are multiple elevators some of which only service certain floors or certain wings but you quickly learn how to get around and the staff helpful in guiding you in the right direction. the staff make you feel like you are the most important guest at the property. the drinks by the pool are $-- comparable to other resort properties and the poolside menu similar to most resorts. hamburger around $-- i ordered the chicken quesadillas ($--) this item was not on the menu but offered to the guests delicious! the rooms are consistent with westin quality heavenly bed rain showerhad and large flat screen television etc. a complimentary water is offered to members on the preferred floor along with a flourless brownie from the chef absolutely delicious! my first room ---- on the preferred floor had food on the ceiling (looked like someone threw their pizza on the ceiling) so they moved me to another room a pur room ----. the concept is fabulous designed for those who suffer from allergies however the room i was placed in had ac problems and i poured sweat all night. i was moved to another room in the morning (facing the delivery driveway to the kitchen) not acceptable and then finally landed in room ---- which also had food on the ceiling. many families with small children stay at this property as it so close to fiesta texas and sea world so i would imagine it is difficult to maintain the rooms. tired of being moved and the fact it was digging into our r&r time ---- is where we decided to stay. this room on the preferred floor faced the amazing pools which was beautiful and peaceful. we found the adult pool no one under -- admitted and hung out there for the following days. it is just off the other pools but overlooks the hill country. we were very surprised how quiet it was just feet away from the other pools very relaxing! the gray cushions on the chaise lounges around the pool are more plush than some other westin resorts an added plus. this property offers valet or self park i chose valet and was never disappointed when i called for my car they seem to have this service perfected. as a - star owner and elite members we were given access to the hacienda club lounge on the -th floor for continental breakfast and appetizers and wine or beer in the evening. the appetizers were boring olives and cold olive oil soaked cut veggies every night and a candy bar (guess this is for the kids) the continental breakfast was nothing special either bagel toast oatmeal and a few pastries along with coffee and orange juice. there were many families with children running around in the club lounge we have kids so it did not disturb us however there were guests there on business that were not pleased. the club lounge in westin in ny and sheraton norfolk va have obviously spoiled us. our overall experience was very nice we will definitely give this property another visit and would recommend it to our family and friends.',happy
id23035,' just finished up a december weekend staying at this hotel (---- - ----). i had booked back in september and received a great package deal that included both valet parking & the breakfast in the morning for a terrific rate. it was a very easy check-in and everyone from the valet to the front desk were friendly & helpful. we stayed on the -th floor and while i smelled a bit of chlorine in the hallways (floor right above the pool) i didnt smell anything in my room. room was extremely clean and comfortable. no issues with internet - just found that we had to reconnect after we had shut down our ipad and left the room for a while but hit the connect button again and we were back on the internet highway. regarding noise - i didnt hear any other rooms and hallway noise seemed to be at a minimum. the first night i did hear the ems a few times but the second night i didnt so not sure if i was more tired on saturday night after all the walking-shopping or just a bit more used to it. i also have a white noise machine that i bring when i travel so on the second night i moved it a bit closer so that could have helped as well. breakfast was good - easy to order & quick on the delivery. we liked having the starbucks in the hotel to grab our coffee as well as place for my husband to hang out while waiting for me to get ready in the morning. tons of resturants near by and we found that we could make reservations within a few hours notice but had to eat a bit early (-:-- or -:-- pm) which worked fine for us. otherwise - reservations were not available until --:-- pm or later or you needed to wait a long time for a table to open up. valet was quick - called when we left the room and then only waited about - minutes for the car to show up. we walked quite a bit at night and felt safe in the areas. for us it was a good area to be able to get to all the places we wanted to see (michigan ave german christmas markets etc). i would return to this hotel for another visit.',happy
id23036,' this small boutique hotel lavishes it is guests with clean spacious suites free breakfast and complimentary wine and cheese tastings each early evening. the staff bent over backwards to make our stay most enjoyable with directions and recommendations. right on the cable car line you can get anywhere from here when staying at the inn at union square.',happy
id23037,' this lovely hotel has only six floors making it easy to get to elevators and down to reception. the building is dwarfed amongst all the skyscrapers around it. trump is huge new tower is just down the street. the amalfi looks recently refurbished very modern but warm and inviting. bedrooms quite spacious with lovely linens and very very comfortable beds. bathroom quite small but roomy enough with aveda tolietries and constant hot water in the showers. continental style breakfast is set out fresh every morning in front of the elevator of every floor. great to stumble out of bed and grab a coffee etc (robes & slippers provided) without having to get dressed for a formal breakfast. really enjoyed the managers evening cocktail reception especially the amalfitinis. a nice way to relax after a hard days shopping! location is great for all the shops transport museums etc. easy walking to everywhere. staff also very friendly and welcoming. would definately stay there again.',happy
id23038,' i was in town for my son is wedding and on friday morning i was taking him to pick up his tux and two groomsmen at the airport. we came down to the valet station and my car would not start in the garage. i called aaa but before they could get there the valet staff had worked on my car jumped it and brought it around. i was amazed!! i never asked them to help or anything! they were so professional and friendly. the entire stay was fabulous! i will always stay with them when i am in houston!!!',happy
id23039,' my partner and i had been travelling for four months and mainly staying at hostels to save some money. we paid more at hostels for very basic private rooms without things like a tv fridge towels room service etc. so naturally we were blown away by the standard of these motel rooms for the amount we were paying! rooms are a sufficient size incredibly clean and have a walk in robe flat screen tv and fridge. breakfast was simple yet perfect for us-yoghurt bananas and delicious muffins! location is absolutely fine especially if you have a car. public transport was easy to get around in but if you dont have a car and plan on spending every day by the sea side you may find the location less perfect. if you enjoy your exercise however it is a -- minute walk through the quiet suburbs to ocean beach which we enjoyed! the location has a beautiful view of the harbour and there is quite a few restaurants in walking distance (umi sushi is delicious!). guests can smoke outside of their rooms on the balcony which is fantastic if youre a smoker but if you dont smoke and happen to have some chain smokers bunking next door their smoke feeds through the aircon. that is just me being incredibly picky though as i dont like smoking. if youre the same might be best to request a room away from smokers. overall awesome value motel and great service. i thoroughly recommend anyone stay here if youre looking for clean and basic comfort at an awesome price. also definitely worth paying the tiny bit extra for a harbour view room!',happy
id23040,' the hotel is very well located --- minute walking distance the hollywood boulevard. it is a safe hotel in fair condition. however the old tv with the broken remote cheap kid-size towels $-- per day for parking and poor wi-fi was enough to score it below average. the property is not in bad condition but could be better with better management. also many young adults stayed here and did not let other guests sleep wit their loud music and partying until after -am. yes and management did nothing.',not_happy
id23041,' this is a boutique theme hotel and the theme is retro---s sort of hugh hefner on acid. but everything is new and well maintained the bedding and linens are top notch there is a tv and cd changer in each room and a fitness center on the first floor. i got this for $-- through priceline and at that price it was a total steal. be careful of the upcharges though. if you wear the bathrobe or lingerie that is in the closet they will put that on your room charge ditto the mini-bar. i avoided all of that but did get ripped off for $-- for a single small glass of average wine in the lounge. the location is within a -- minute walk of several metro stations and you can get anywhere in the city from there. highly recommended if you get a decent price.',happy
id23042,' stayed one night using points with the family before leaving the next morning for an early flight. upon checking in we were given a room on the preferred starwood guest floor and received a westin kids club bag with few things like a night light and a rubber ducky that the kids loved. the room was spacious but didnt have its featured heavenly bed series. we did have a view of the planes landing at lax -- this kept the kids entertained for a while -- however you could hear the roar of the planes landing which made it hard to get the kids to sleep and a few times heard loud voices from the hallway. in the morning we took the shuttle to the airport but be aware that it stops at two other hotels before taking you to the terminal so be sure to plan for an additional -- minutes. overall the hotel is not on par with other westin is weve stayed at but is a good place to stay for just one night to catch a flight.',not_happy
id23043,' the room was hot and humid at night making it hard to sleep. the noise level didnt help either. little privacy. we caught the neighbors peeking into our room from the balcony while we slept. the beds were homemade with sharp corners that we kept banging into. also the screen to the bathroom window was missing and was not fixed as promised. the stay was miserable!! we finally cut our loses and moved to a nice hotel near sea world on mission bay. however if your purpose in life is to surf and party without the need for materialistic stuff like air conditioning this may be the place for you... in my opinion it should be torn down and replaced with a modern facility.',not_happy
id23044,' we stayed at shelburne for - nights. at arrival at -.--pm they didnt have a room ready which was very disappointing as we booked back in november. after we had spoken to the manager we got a really nice bedroom suite. the room was really clean and very comfortable. the location is almost perfect central for all sightseeing and a great area for shopping bars & restaurants. and check out the roof top for a fabulous view of the city.would definitely stay here again',happy
id23045,' the good: the service the service the service. cant say it enough. i dont know where they get these people but they are darn good. the door staff the concierge the front desk staff housekeeping the spa staff and the man who delivered our room service were all among the best i have ever seen. with every interaction they were so on the mark. these guys should be conducting training programs for other hotels or something. the location is also very good and i love the old building with the red awnings. the pool was great and the workout facility looked very nice as well. i cant say much else for the physical as they are renovating and most of the public space was empty or cordoned off. the quality of our room service food was very good and lunch at bond was terrific. the bad: room was dated and the bed was hard and uncomfortable. i dont know what we paid as it was a business trip but my guess is that the room category was near the bottom of the barrel. it was small (but with very high ceilings so it appeared larger) and in need of some updating but everything was in good or excellent condition. the bathroom had a strange odor to it that seemed to improve when i closed the drain to the bathtub and the air conditioner made a whining noise when it was running. my guess is that this room is on the short list for a makeover as other reviewers seemed to be complimentary of their beds. so although i have a few complaints about it i would definitely stay here again and would definitely recommend it to others. i am sure when the renovation is over the langham will look phenomenal!',happy
id23046,' i stayed for - nights in oct ---- during a business-holiday trip and i am sorry to say i would not recommend this hotel to anyone. the rooms are tiny even on nyc hotel standards and there is almost no wardrobe space because the closet is almost entirely taken up by the minibar. staff is rude and pretentious and there was constant noise in the middle of the night coming from the hallways. ive been to many hotels that go for the no reception concept but cooper sq really doesnt pull it off with long waits and poor service. given the price ($---+ per night as i upgraded my room) definitely not worth it. i will be staying at bowery hotel next door (which unfortunately was fully booked this time) next time...!',not_happy
id23047,' we are currently staying in the hotel. as a frequent traveler and starwood platinum preferred guest i am used to travel. i like the westin lax because it is a modern hotel close to main locations. ideally located between --- and --- it is very convenient to go to many places. the hotel is modern and comfortable. the rooms are decent size. the first night we had a regular room as we couldnt be upgraded when we arrived. i was surprised to receive a call from the front desk manager gerald dodson who found a suite for us. a suite with balcony. useless to say that when you stay - weeks in the hotel it makes your stay more comfortable. thanks to m. dodson for remembering us among hundreds guest. i also enjoy the parking. no need to valet the parking is attached to the hotel so you can leave any time without any need to wait for your car to come. and you dont walk too much. i am also enjoying the pool and the jacuzzi. the jacuzzi is hot so you can jump into the pool and go back to hot after the pool. very convenient to remove the stress of the day.',happy
id23048,' this hotel is situated in one of the best and wondrous tourist attractions and locations in nyc times square! the modern sleek look to the paramount is very chic and trendy! checking in and out was fairly effortless and the staff very friendly! only problem i had was that there was no complimentary wifi and the rooms were fairly tiny! other than that i enjoyed my stay very much and will definitely be returning! my friend even lost a leather jacket and when we called the staff repeatedly followed up to make sure we got it back! definitely recommended even if it is a little on the pricey side.',happy
id23049,' ive stayed here every time (except when sold out on marathon sat nite) when i have come to philly. considering the area the price is excellant. it doesnt look like much from the outside but the rooms are clean and fresh the staff is helpful and friendly and the parking is right there and free. last year i had to stay at the hyatt on columbus on the water and i hated it-high price charge for parking and snooty staff. this little gem in the city is a joy to stay at.',happy
id23050,' this was my first trip to new york city and i couldnt have been happier with the empire hotel. my friend and i were here for - nights. the room was cozy but we didnt spend much time there except for sleeping. great view overlooking broadway and lincoln center. comfortable beds and great maid service. the concierge and doormen were friendly and helpful. the rooftop nightclub was a hit with great service there as well. overall an awesome experience and a good deal.',happy
id23051,' bid on hotwire and received this property. excellent hotel in the heart of san francisco especially for the price that i paid. was totally surprised that my room had partial views of the bay - just knew i would be placed in the hotwire basement. bart and muni about a -- minute walk but i ended up walking to most of the sights as there is just so much to see in this area (i was here during the week so the area was fairly active could be different on the weekend). room was elegant spacious and relaxing. the bed was truly out of this world. limited interaction with staff but help desk was efficient friendly and professional during my check-in.',happy
id23052,' would have rather stayed at a holiday inn or a hilton.... - stars is a stretch... cons knocked on doors at - to clean the rooms... make sure to put up your privacy sign! or youre getting woken up! small rooms with no view. good luck starting into office cubicles in a towel. pretty claustrophobic since you cant open the windows. nothing is free. no breakfast. food in lobby is very expensive! cable has no travel channel no disney no discovery no vh- mtv ... very limited. i had to sign a no party waiver. which is fine but i just felt like the hotel was babysitting me. if im paying ---+ to stay somewhere i dont think that they have a right to tell me what i cant do. if i am not disruptive ... no harm no foul. they would lose more guests if their location wasnt right near -th or congress because thats the only thing they have going for them. no airport shuttle!!! pros smells ridiculously good in the lobby. staff was really nice. really clean.',not_happy
id23053,' i gave it a - because the room was a - hospitality a - and the location a -.-. if you are in need of the basics a room with a bed shower tv clean sheets and a working air unit then this is your place. would not recommend if you intend to be in your room a lot just dont expect much. the customer service was however better than i expected. they were extremely nice at the front desk and when we arrived in our room the bathroom light was out so we called the front desk and they apologized and said i they would send someone right up. i said ok but thought to myself crap it will be about two hours before someone comes up. almost immediately after i hung up there was a knock on the door i was shocked to see the maintenance guy with light bulbs. i was surprised and pleased! would stay there again if i am looking for a quick stay.',not_happy
id23054,' like some of the other reviewers i stayed at the intercontinental during a business conference. plusses: clean room with a very comfortable king-sized bed with great pillows. nice bathroom with granite counters enough hot water and towels provided. excellent concierge service (especially a nice young man named tate) who can direct you to restaurants walking-jogging paths parks shopping etc. a complimentary shuttle service to nearby places though you may need to wait a while for it to arrive. excellent food and service at a lunchtime meeting catered by the hotel. large variety of restaurants within walking distance. nice breakfast buffet that gets you in and out quickly. minuses: not up to the standards of other intercontinental hotels somewhat dated decor especially in common areas as others have stated. very inconsistent service in the dining room and lounge areas. on a friday night with a --- filled restaurant it took us - hours to complete a mediocre dinner due to nonexistent waitstaff. the excuse given by management was we didnt know wed be so busy. free appetizers at happy hour in the lounge do not exist after the first tray is consumed by the conference attendees and other hotel guests unless you complain to the management. summary: a comfortable fairly quiet room. good concierge services. dont eat at the restaurant for dinner unless you have lots of time and dont want to walk to a local restaurant. i didnt mind the dated decor but it isnt what i expected from intercontinental.',not_happy
id23055,' two stays within one month - one for work at a location on sunset and the other a family event at the getty. talk about convenience and luxury feel. great service just the right level of it too. got the continental breakfast comped. i cannot no way eat a big breakfast. mandatory valet service was super efficient. really nice drop off -pick up feel too. overall i felt i got more than i paid for. always nice.',happy
id23056,' we will definitely stay here again! even though they were still renovating the bar and the restaurant area (which is going to be great when finished) we thought the hotel was lovely. i would have given it an excellent rating if it had been finished! it is considered a boutique hotel and the service was great. we had three rooms and everyone commented on how nice the beds and linens were. they had a very nice hot breakfast buffet which also included fresh fruit and smoked salmon (my son is favorite). the hotel is also located in a great area close to great shopping and restaurants.',happy
id23057,' this is a huge marriott property but a bit more luxe than the average airport hotel. the rooms are spotlessly clean and the staff is friendly. there is a starbucks in the lobby as well as lounge chairs outside wifi in the lobby-(which is available in the rooms for a fee unless you have elite status with marriott.) some rooms have balconies but beware the ones over the smoking area below: noise and more air pollution. there are also rooms which open onto the pool area--great if you want to roll out of bed and go for a dip--not so much if you want silence.',happy
id23058,' do not go here. i stayed here once and spend a whole week trying to recover $--- they over charged me. i called ihg (the franchise) the general manager the property owners and my bank. - days - hours. they messed up and did not have their proper documentation that showed their mistake they required me to have the burden of proof. they could not even look at their check in papers to check my rate to what they charged me. lazy management. needless to say they found the mistake after i spent - hours reasoning with them and showing personal information . not worth it. horrible service.horrible management. formerly a comfort inn w- bedbugs now a holiday inn w- bedbugs.',not_happy
id23059,' just returned from staying at this hotel for - nights. my brother chose the hotel and reserved a block of rooms for his wedding party. the hotel is quite nicely finished inside and out. rooms were average size but felt larger due to tall ceilings. staff was very pleasant and accomodated any request especially the valets. a word of warning for light sleepers - if you expect a quiet room make sure to book a high floor on the back side of the building away from the --th street mall. also the walls seemed very thin as we could hear any conversations tv radio etc. from the adjacent rooms. other than that everything was great. location was very convenient to anything downtown. i would certainly stay again (in a quieter room location).',happy
id23060,' the andrews hotel was great. the breakfast was above average for a continental breakfast and the wine at fino each night was a great place to unwind and plan where to go to dinner. we picked this hotel from the user reviews and were pleased with it for the price. the location is in a convenient area we felt safe walking around and the front desk provides itineraries based on your preferences. we really enjoyed the insider is tips for tip top views and our favorites: good food and cheap fun. the bathroom and rooms were small but clean. well stay again.',happy
id23061,' this is a good convenient place to leave your car and have a good nights sleep before a early morning flight. i would stay here again.',happy
id23062,' we stayed at the shelburne due to the fantastic travelzoo rate and the hotel is quiet but convenient location. we stayed in a one bedroom suite which truly felt like having our own apartment. ours had a wet bar area with fridge and microwave drawer living area with comfy sleeper sofa flat screen tv and step out balcony. bedroom had a king bed and flat screen and - bathroom with big soaking tub and shower combo. the renovations here were amazing. all the fixtures are very modern and stylish and lighting was very good. a lot of the lighting had dimmer switches which are very useful especially in the bathroom area if you want to have a relaxing bath. one thing i noticed especially was the sound proofing. i think this is the first hotel in recent memory that i heard no noise at all from any adjoining rooms. we were very satisfied and would definitely return if the price was right.',happy
id23063,' great place to stay. close to downtown seattle:) theres a great shopping mall right across the street:)!!!! the room was clean and spotless:) this was a great place to stay!!!',happy
id23064,' we had stayed at this hotel before maybe two years ago and it was pretty wonderful. the beds were comfortable the room was impeccable and the food was tasty for the breakfast thing. however we stayed here last week (the --th) and it was pretty awful. first we had to wait a ridiculously long time to check in because the clerk was dealing with a customer who also had his reservation cancelled. then when it was our turn he also told us that our reservation was cancelled because we didnt call by -:-- and reconfirm. i had made this reservation a month in advance no joke. so he gave us a double room instead of the king we had reserved. okay that was fine. then we went to the room. at first glance it seemed okay. some lights didnt work the bed was ridiculously hard and the room just smelled weird. musty like. then the good surprise came- we had roaches in the room! we slept with our belongings cuddled up beside us hoping that nothing would crawl on us at night time. the next day i checked my account and saw that hyatt double charged me for all expenses incurred on this trip. every last thing. needless to stay houston has many wonderful hotels. this hyatt doesnt count as one. dont stay here if you can afford elsewhere.',not_happy
id23065,' the w dc is a great hotel. wonderful views from pov the roof top bar. we also had a nice dinner in the steakhouse but the service was a little slow. blair at the lobby bar was wonderful! overall great place to stay and if you are staying there you get to cut the line to get into the bar on staurday night:)',happy
id23066,' i have stayed at this hotel three times in a year and i stay at kimptons ---- times a year. the hotel isnt in the best or most central neighborhood and it is immediate surroundings have all of the charm of a car dealership (there is one across the street and one next door). but the hotel is new has spacious rooms for nyc and knockout views. this trip i had the worst front desk check in experience ive ever had. if it wasnt so rude it would have been like a skit from snl. the staffer let me stand there at -- pm while she prattled on for - or -- minutes about the local club scene to another guest. fine and nice for the would-be clubber except she seemed to think that it was ok to ignore her basic job which was to check-in guests. she could have taken a breath and got me up to my room in -- seconds but clearly just loved to talk clubs. not the welcoming or professional experience one expects at any hotel. the bathroom in my deluxe room had a very strong mildew smell. why housekeeping didnt take it off line to address is not too clear but if they dont maintain their nice new rooms they dont deserve the reviews others and i would otherwise give them. when i mentioned it they did to their credit comp a dining charge without being asked to do so. about room service...they also charge absurdly for room service breakfast....-- bucks for an american breakfast plus -- percent tip plus - service charge...nearly -- bucks for eggs and bacon coffee. seriously even in nyc that is crazy for a hotel in this category. i love kimpton is and usually have good experiences here too. but they need to pick up their game at ink -- if they want to maintain their clientele looking for a four star hotel experience.',happy
id23067,' needed a pet friendly place and spouse wanted to stay in charlotte as he has never been. guess traveling with a pet and having to be placed in a pet friendly room is exactly that the smell of previous pets who have stayed in the same room. my allergies were bothering me the whole time. we decided to venture out on foot only to have to turn around and get the car as we didnt realize we were as far away from downtown as we were. enjoyed drinks and food in the bar area and food wasnt bad. biggest turnoff was having to pay for wifi. parking fees could have been a little more reasonable.',not_happy
id23068,' i originally reserved a balcony king which is not a suite just a regular room on the top floor where they have the fully enclosed balcony overlooking town lake (now called lady bird lake) and downtown austin. i also included in the original reservation that this was for my wedding night and i looked for but couldnt find a way to order specific romantic amenities on the website such as a trail of rose petals. eventually after contacting the hotel i was put in touch with a very helpful friendly professional concierge who promised to personally arrange rose petals in a path from the door to the bed and in the shape of a rose on the bed along with champagne and chocolate covered strawberries. the only hiccup in the entire experience was at check in when the first gentleman that tried to help us had no idea what was going on. after finding my friendly concierge however she was able to get us in the room without spoiling the surprise for my new bride who of course was delighted beyond words at the extra care and preparation for such a special occasion. the room was perfect the house champagne is actually pretty good while not too pricey and the rose petal treatment was more perfect than i thought possible probably due to the concierge is personal immaculate attention to detail. i dont know if it was because they knew it was our wedding night or because check in was slightly bumpy but we were given free drink tickets at check in and later got a card congratulating us in the room personally signed by staff with more drink tickets along with complimentary breakfast. these special touches really made us feel like they cared and more than made up for the initial issue at check in. also i should note that they gave us the room on the far west end which is the best balcony view because it not only overlooks the lake and downtown but since you have the west corner you can see the hill country and the sunset also. in other words i dont believe there was any way this could have turned out better and i would recommend this particular property to anyone looking for a special experience. (note that as per other reviews other aspects of the room are only slightly above average. for example there is nothing special about the bathroom and to my surprise there was no mini-fridge which was a slight inconvenience. however this was my wedding night and everything happened just about perfectly so i dont feel like these few minor things negatively affect the experience as a whole.) i should also mention last but not least when we checked out and i told them it was my wedding night they gave me half off the room. the bill would have been close to $--- so im sure you can appreciate how this pretty much cemented my impression of the property as the right place to go for a special occasion. the breakfast at the restaurant there swb was also very very good. actually i would call it excellent considering they had hash browns as well as two kinds of salsa to go with the breakfast tacos and pistachios and mango pieces near the oatmeal. that is truly world-class in my opinion.',happy
id23069,' we were looking for a clean hotel at a good value for a quick overnight to visit our daughter in graduate school downtown. we got that and more. smiling helpful staff a beautiful good sized (by ny standards) room nice location..... even a tiny balcony! very good value considering all the free amenities.... wine and cheese from --- pm (the staff volunteered happily that our daughter was welcome to join us!) free bottled water in the room and a nice continental breakfast. we didnt really take advantage of the breakfast but it looked great and plentiful. comfortable bed. a coffee pot in the room would be nice but that is serious nitpicking. we are looking forward to returning when the roof garden is open.',happy
id23070,' needless to say there are a lot of hotel options in downtown chicago however dont over look the unassuming best western plus river north. granted everyone looks for different things when choosing a hotel but this one deserves some serious consideration. located a few blocks west of state st. this hotel felt very centrally located for someone who visiting chicago for the first time. we were able to easily walk to a lot of attractions or easily access the public transit system from the hotel. the staff was very accomodating (we did request a room change) and friendly. housekeeping helped steer us in the right direction even without having to ask for assistance and wallace at the concierge desk is a real assest. he has an intuative way of knowing the needs of the guest. this hotel is one of the few that offers free parking which can be quite an added expense at $-- to $-- a night at other hotels. this hotel also offers an indoor pool with sun deck off of it which has amazing city views. so even if you arent a swimmer the deck is an added plus. the free wi-fi was also an added bonus for planning your day trips around the city. no hotel is without it is flaws and i would say the layout can be a bit inconvenient where some parts of the building can only access the front desk and lobby by crossing the parking lot. once youre familiar with the layout there is a way to connect thru the -th floor. there are parts of the hotel that look at bit dated but they have put some work into freshening up the rooms including updated linens and flat screen t.v is.',happy
id23071,' this was our first time staying at a hotel indigo. there is one in my hometown and it seems to be the place to stay. so when i saw there were two convenient locations in downtown san antonio it seemed like a good choice. we arrived early for our --night stay and were allowed to check in immediately & the staff were friendly & helpful. the hotel was not very full and i would have preferred to be given another room with a better view...after all why not if there is plenty of availability. we were told that the hotel was less than --% full. we were on the -nd floor and the view was limited...we essentially had a full frontal view of a large government building across the street. the hotel itself is located in a renovated historical building that might have been an office building or bank. it was lovely & interesting but some parts were tight quarters. trying to manuever a luggage cart to the elevator was a challenge. the room was nice not overly big but ample. everything was clean & new and they made every attempt to keep as much of the original building as possible but still providing those upgrades one needs & expects. everything worked & the room was properly stocked (loved the aveda) and there were no issues in that department. the restaurant however was a huge disappointment. restaurant is a bit of a stretch as their kitchen may be only a notch above what you would find in those hotels that offer free lobby breakfast. selection was minimal due to their inability to prepare a variety of appetizing food. we only ate breakfast there so that is the only thing i can comment on but it was not very good. also be prepared to pay extra for parking of any kind but if you use the valet parking it is $---day. the good part...we were right across the street from the alamo and within walking distance of most everything else. for the very few other attractions that were not within walking distance we used the trolley. all-in-all hotel indigo was a good experiencebut if i ever come back to san antonio i will try to stay on the riverwalk just for the experience and the ambiance.',happy
id23072,' im a huge fan of kimpton hotels and hotel monaco did not disappoint. beautiful rooms wonderful customer service and a great location. i hope to be back on our next stay in chicago!',happy
id23073,' first thought- location location location. this hotel has a great location. we walked everywhere when we stayed here. very close to fisherman is wharf and a good location for walking everywhere (coit tower little italy chinatown etc). the staff was helpful concierge recommended a couple restaurants which we enjoyed. the room was nice. some reviewers commented on the decor that really threw them off. i disagree. i am not a hotel diva or anything but i thought this hotel was great! the rooms were a good size the beds were comfortable the bathrooms were clean. we were very with this spot. the only downside was not having a breakfast with the stay but there arent many hotels in san fran with breakfast included anyways. there were plenty of great places to go for breakfast right in walking distance. also some reviewers commented on issues with noise.... we had no issues with this. it was a great stay. would stay here again!',happy
id23074,' this is a great hotel - much more resort-like than your average doubletree. of course because it is a doubletree youll get the sweet dreams bed (and thus an incredible nights sleep) and warm chocolate chip cookies! my room was spotless had a balcony with a great view and free wireless internet. the furniture was in extremely good condition looking almost brand new. the hotel is grounds and golf course are very well kept and the pool is large clean and bathed in shade from palm trees. i did not eat or drink in the hotel so cannot comment on the quality of the restaurant or bar. the room service menu was however quite reasonably priced. this really is a nice hotel and i would recommend that anybody visiting the area stays here. note that the hotel isnt really near san diego (it is ----- miles out) so if visiting to tour the city you probably would find the location inconvenient. for somebody touring the mountains or the coast though it is great.',happy
id23075,' my husband and i stayed here for one night before my competition in austin. we werent sure what to expect because of the price. we dont normally stay at la quintas but all of the other hotels were sold out. upon arrival i was nervous about the amount of kids and music in the parking lot. there was some sort of music festival going on the same weekend so lots of party people around all of austin. i mentioned my concern when we checked in and the hotel clerk said that if there were any problems we should call and theyll take care of it. security was on site. i also asked for a late check-out so that i could shower after the race. no problem. the room was very large and the doors set back from the hallway so it helped with any noise. i slept great no noise problems at all! the room was exceptionally clean nice beds and bedding. im used to staying in - and - star hotels so this was a pleasant surprise. i grabbed some breakfast on the way out. it was nicely laid out with everything that i could have wanted.',happy
id23076,' great but not cheap. very uptown. watch out for the mini bar if you touch it its get charged to your room. if you find your owning parking youll save alot too.',happy
id23077,' lovely hotel. not too far to walk to things. room was clean bed comfy. the breakfast seemed hectic and i think some lounges could of been tables instead. one girl doing everything. both mornings we (- of us) always waiting on something. coffee needed redoing or no knifes and forks. did some toast toast went cold before i could get some margarine. not great. also two lifts at hotel only - working and soooooo slow. sometimes we took the stairs instead of waiting. and i dont just mean a minute or so. the front desk guy was extremely helpful with a problem i had (not to do with hotel) but helped anyway. overall a good stay.',happy
id23078,' i stayed here for business in july the hotel is very nice with good amenities. the rooms were quite clean all with flatscreen televisions. the restaurant is good but a little pricey. one plus is they do not charge for parking which i know some of the better places to stay downtown do. great location!',happy
id23079,' sofitel has an excellent location. all the main attractions are in walking distance. the hotel is smart and hospitable (although slightly pretentious). the concierge was very helpful and the bar was pleasant. breakfast was quite expensive and i would suggest dining elsewhere if you staying here for tourism and are on a budget.',happy
id23080,' i stayed in this hotel for - weeks while on business in new york city. i would recommend the hotel for tourists but not for business due to the very expensive and poor quality internet service in the rooms. internet costs $---day and the connection is horrible. i have heard similar comments about other american marriott locations (e.g. washington dc). however for tourists the east side location is excellent -- close to grand central terminal the un and good shopping at --th and lexington. a short cab ride (or a nice long walk) will take you to the empire state building macy is and times square. the hotel is clean and nice. the housekeeping and bell stand staff are excellent; the front desk staff can be rude depending of course on who you speak to.',not_happy
id23081,' park south hotel in many ways represents the average manhattan hotel. you pay for location and location is okay for this hotel. subway station just round the corner neighbourhood is not great but ok as well. rooms are a biot on the smaall side so are beds interiour is worn cleanliness is not above average. staff is polite but somewhat limited in terms of helpfullness. only thing that is really above average is the breakfast buffet. plenty of choice nice seating and good quality.',not_happy
id23082,' this is a very nice place but the service is horrible. we had to ask if there was a cot or extra blankets we could have - times (over a - hour period) and never heard back. when we called back they did not care and told us they could do nothing to help us. felt they didnt care and did not want to help. would not come back or recommend this one to anyone. go to another hotel that cares',not_happy
id23083,' stayed two nights in the junior suite with my sister and niece and the room was very comfortable for three people and there was plenty of room for suitcases and wine cases brought back from napa. the hotel staff were very helpful with directions suggestions etc. i love the convenience and quality of the restaurant kuleto and bar norcino in the lobby. the location is perfect in union square and close to great restaurants shopping and sights. the lobby is beautiful and the renovated room decor is really nice. dont hesitate to stay at this lovely hotel.',happy
id23084,' you gotta take a chance and go stay in this hotel. we celebrated our anniversary here with delight. the -- peak lounge has the most amazing views and great drink specials and appetizers. the resturuant had beautiful prime rib buffet. this is a great get away in the denver downtown.',happy
id23085,' i was here in july -- for a work conference and thoroughly enjoyed my experience at the jw marriott san antonio hill country resort. they have enormous conference room facilities. there were two pharma companies there at the same time and i could hardly tell there was another group there. they say they want service to anticipate your needs and they really do. i brushed my teeth on my way out one day and placed it so the bristles were over the sink. i came back to find the room service team placed a towel under my toothbrush and toothpaste to keep it off the counter and sanitary. they delivered on what they promise. my room was very comfortable had a great room i slept like a baby wake up calls were prompt internet access was quick tv selection was impressive views were great. the pool at the jw is very impressive. there is a lazy river three slides water play area. adult pool kids pool a thousand lounge chairs lifeguards restaurant etc... it was simply awesome. the bars are great they extend into outdoor spaces so you dont feel cramped and have the open air feel while inside. the staff was helpful and attentive called me by name every time i called them and were accommodating to requests that were difficult. i played the oaks tpc golf course (the canyons was closed ;(. be aware; this course is very difficult almost too much for any enjoyment. it was almost --- degrees and the staff came had - bottles of water in my cart and came around with cold towels to cool off with. my only negative is the conference center food could be improved. i understand how difficult it is to feed hundreds of people but the quality of meats were sub-par and food menu items were fringe (like tai noodles and fajitas with limited items). breakfast was always great though. overall stay was excellent and i would definitely stay here again (only id bring my family next time ;).',happy
id23086,' great location a few steps out the back door and you are on the riverwalk out the front door you go one block to visit the alamo. staff is friendly housekeeping staff a bit too loud outside my room chattering among themselves thought a party was going on. i had an inside room pretty noisy from lobby area most of night. a room facing the alamo is probably quite. apparently the hallways arent checked by staff during the night had to step over vomit in the hall leaving at -:-- am.',not_happy
id23087,' this was my second visit to the hyatt regency on wacker. our room on the --nd floor of the west tower had a beautiful view of the river and city. it was nicely furnished in warm tones and looked quite modern. i liked that they included a tube of toothpaste in the bathroom i cant tell you how many times ive forgotten this item; it is a nice touch. from the desk clerk to the housekeeping staff everyone in the place was quite friendly and eager to help. i would definitely stay here again. the only downside to the place is the ridiculously priced hotel parking. $-- is just too much. the millennium garage or other neighborhood locations have parking for half the price.',happy
id23088,' great location for a vacation in new york city. comfortable. our room was very high up and we had a great view.',happy
id23089,' we used this hotel as our first base in sf to san diego road trip. booked thru trailfinders and our main contact ryan could not have been more helpful. everybody at trailfinders was knowledgeable and helpful and would highly recommend! ryan came up with draft itinerary and we tweaked the hotels using tripadvisor and we were not really disappointed. all recent reviews for the chancellor are about right! perfect location - hotel not luxurious - in fact a little tired - but staff were friendly and we are very comfortable. we asked for a quiet room - we are very light sleepers. room initally allocated was on the -nd floor at the rear but dark and quite noisy due to aircon units on neighbouring buildings. were moved to a much lighter room on -th floor by very helpful and understanding receptionist. still some aircon noise but would be fine for most normal sleepers! would consider hotel nexttime and would recommend. we didnt eat at the hotel but ate for - nights in scala is just across the road which was excellent (do book first if pos)! nb booked car thru alamo via trailfinders for our departure day - they are very handily located for union sq (there are other hire firms nearby) and despite the perceived nightmare of driving in central sf it was very simple to get out of town heading south (towards monterey) using their directions and satnav-gps which would highly recommend (about £--). car (auto vw jetta) was reliable and easy to drive.',happy
id23090,' this is a true motel! like many other families staying her we were suckered in by the price. this hotel was old and very uncomfortable. my kids did enjoy the pool and we meet some other nice families who had alos been suckered in by the price. but that is the only good thing i can say. there are many people living at this motel full time and it was very creepy. please spend the extra cash to find yourself a nice clean hotel.',not_happy
id23091,' we booked our hotel room through an un-named site so our value for the size of this room was great. clean spacious and courteous are the words i would use to describe marriott downtown. my room was not ready for early check in at -:-- am so they comped me breakfast. great location since i was going to brooklyn for an event.',happy
id23092,' the reason for - stars instead of - - the location. while very close to freeways and convenient ( right in the middle between legoland and seaworld and about -- min drive from del mar beach) it lacks neighborhood feel( you are in a business park that could be anywhere in the southern part of the us) and you cant walk anywhere except garden inn next door and its - restaurants. but i am not complaining- in a better location we would probably have paid a lot more than we did. the hotel is not old ( i.e. no old carpet smell) but is starting to show some scratches on the walls and wear on the furniture. our --bedroom suite had a good size bedroom and a rather small living room (might be too small for - adult-size people). the sofa bed was full-size not queen. i am -- and i dont think anybody taller than me could sleep in it comfortably. it was also really soft while the king bed mattress in the bedroom was really hard- unexpected extremes for a hotel. the bathroom has some really nice features (quartz countertop good storage) but others were quite cheap-looking (plain white tile floor plastic faux-marble tub). but it was very clean. we missed a clothes line to dry our swimsuits or better yet a balcony. the kitchen was good-looking and functional. overall the room was very clean. now what we loved: -) free parking -) free breakfast- not super huge variety but something for everyone and something new every day and very tasty( and we are rather picky about the taste of our food) -)free dinner mon-thur- a fresh-looking salad a delicious hot entree and beverages including wine and beer( with refills) -) free wi-fi in the room -) all the staff friendly helpful and very responsive. overall this hotel is fantastic value and we had a great stay because of all the perks. i just wish it was in a more lively and walkable location.',happy
id23093,' it was clean charming and romantic. the service and food was excellent. we had great fun in the hotel is v bar and santana row was exciting. the shopping was great and we would stay here again.',happy
id23094,' i love this area. it is close to my kids home and there are so many amenities in the area. the hotel atmosphere was great. clean and the staff was extremely helpful at all times.',happy
id23095,' was surprised at how nice this place was. has the european charm older building. rooms were very nice no smells beds were firm room was larger than expected. bathroom was all new new fixtures very very clean no mold excellent!. plenty of heat & hot water too. had small kitchenette that was nice. room was in good condition no paint peeling or in need of paint. excellent location just - blocks from grand central off park ave. since we took metro north this was great for us. staff was more than helpful very pleasant & friendly. the only cons i found was the tv was older flat screen but still good to view and we didnt have a microwave which i think was suppose to be included. but that was no big deal for us. we only spent the night there so we could go to the christmas spectacular. my wife and i would come back and stay here again.',happy
id23096,' hotel is located off military -b not -a because the hotel is new google maps made an oversite. my family is into location & the overall appearance of the property. there is alot of empty unkept land around the hotel and at first i thought mistake . it is a budget hotel everything looked exactly like i saw on the marriott website. the staff was nice and accommadating with extra towels for teenagers. the room which was a king suite held --- comfortabley. we loved that the shower-sink was seperate from the tolliet-sink which was great for everyone. the buffet breakfast is no frills but better than just a continental. if you go early there is plenty of seating and not to many little kids as it gets closer to -- then it gets crowded. free wi-fi in rooms with frig & micro all worked good. our room was always well cleaned which i view as very important and the beds were comfortable. we enjoyed going back and relaxing and getting changed and nobody was in anyones way. just a stone throw from seaworld and about -- from downtown. have a gps because the front desk is not really well trained on directions.',happy
id23097,' highly recommended stay at this hotel close to all the hot spots and perfect access to all shopping. this is our home away from home. we prefer to stay here for the location being right in the middle of our favorite areas to visit.',happy
id23098,' very nice hotel for the money with comfort and room amenities of much more expensive hotels in nyc. room and beds were quite comfortable and the bathroom with a rain shower large enough for two. nice touches include bathrobes and slippers and higher quality bath towels. just a block up from times square it is quieter and out of the hustle and bustle of times square. front desk staff very professional and courteous and bell captain and front door staff extremely helpful and friendly. weve stayed at several other hotels in new york and this was one of our best experiences. we will stay here again.',happy
id23099,' the rooms are poorly laid out and worn heat is either on or off slow internet. today the conceirge floor for hilton honors guests is closed and the staff is indifferent. given the abundance of hotels in the city including other nicer hiltons there is no reason to stay here.',not_happy
id23100,' stayed at the town and country for - days while attending my professional convention. we ate the majority of our meals at various dining facilities on site. we especially enjoyed trellises garden grill were the waitress pati muklevicz made sure that we enjoyed our meals. breakfast overlooking the pool and well maintained gardens was delightful. all of the resorts employees were always busy with there assignments but never to busy to help make our stay enjoyable.',happy
id23101,' this is a hotel that is strongly recommendable. the service is awsome food is excellent and the staff is on their toe to give you service when ever needed :) i will definetily be back at this hotel next time in san francisco.',happy
id23102,' i recently stayed at this hotel for a business conference and was alarmed at the level of concern for safety at this hotel. upon checking in at --pm i went to the room that they hotel staff had assigned me to. after entering the room i noticed that there was a room service tray on the desk. i then looked at saw a roomkey holder on the bed. they had given me keys to someone else is room! when i went down to the registration desk to inform them of this the staff member did not apologize but instead asked me if i was sure about what i had seen. finally he gave me a key to another room that thankfully was unoccupied. definitely make sure you lock both deadbolts if you stay in this hotel. this hotel is in a great location and has an amazingly beautiful lobby and ballroom space. while the room is in a great location i was expecting a little more in the room based on the price we paid. i know this is a historic city so the the size of the room did not bother me. however i was amazed that my room did not look like it had been taken care of-updated in several years as the bathroom still had old tile the floor boards were missing paint chips etc.',not_happy
id23103,' they charge such a premium rate but still charge extra $--.-- fee for internet. the room was not totally clean as there were stains in the sink. we requested an extension of check-out time because we might want to stay another night but couldnt determine until later in the afternoon due to difficult citcumstances. however the hotel was really rigid in setting the check out time and this inflexibility to exception really frustrated me. therefore we checked out and ended up in holiday inn for the next night. we had a really bad day and the hotel didnt seem to want to understand their guests situation and help. it was my first time in sheraton and will prob be my last time.',not_happy
id23104,' we stayed here for an overnight stay for some christmas shopping with my sister and niece. we got a great rate on priceline. the hotel is less than a five minute walk to bloomingdales - so the location was awesome. :) we tried to check in at --:--am. (i know i know it was really early but i always try for an early check-in.) our rooms werent ready so the man at the desk offered to call when the room was ready for check-in. i was dubious but sure enough at -pm a nice lady called to inform me about the rooms being ready. what a nice touch. we requested connecting rooms and that worked out great esp traveling with a teenager. we had a great view of the bay and soma. the bed was comfy and room was well appointed. (two minor complaints:i wish the windows would at least crack open for fresh air. esp in sf - it is never too hot or cold. the water pressure in the shower was a tad on the weak side. but no biggie.) we went down to the bar for a drink before dinner in north beach. we sat in a booth and enjoyed our cocktails. when the bill arrived i was pleasantly surprised. under $-- (including tip) for a round of drinks at a swanky hotel bar - i was expecting it to be more! another nice touch - a hotel that doesnt gouge its guests. all in all we had a great stay and would definitely stay at the intercontinental again!',happy
id23105,' very dissapointing hotel we thought that the sheraton brand carried some assurance of quality but this is clearly not the case. more like a motel than a hotel but unfortunately still charges top prices. convenient for fishermans wharf but thats about the only positive i can think of. incredibly noisy air conditioning no mini bar no free wifi and located in an area of bus parks (very noisy) and multi story car parks. we were leaving the area and returning a few days later but cancelled our subsequent stay at this hotel and booked somewhere else.',not_happy
id23106,' my husband and i spent a week in ny and could not have been happier with this hotel. we arrived earlier than the check in time but they were able to hold our bags and get a room ready for us much earlier than we expected. we got a great room over looking the empire state building and it was clean and comfortable. the staff always greeted us with a smile and was very helpful with any questions we might have. it made our visit to ny a great one and we will definitley come back and stay at this hotel.',happy
id23107,' had the good fortune to once again stay at this beautiful hotel. we had a great times square view and the staff was great. best location in midtown by far. approach from the west side on --th street for easy access to the parking garage.',happy
id23108,' chose this hotel on the basis of the reviews on trip advisor.excellent location near penn stationmadison square garden esbmacey is and times square.coffee on tap -- hours was welcome after a days sightseeing and leaving for the early morning flight back!the buffet breakfast was adequate for our needs.our room at the back was not a great view but that meant it was quiet.would certainly stay here again. unlike many large hotel is this one came across as small and homely with the added bonus of a night view of the esb from the roof terrace.',happy
id23109,' my husband and i just returned from our trip to new york and we enjoyed everything about the lovely art deco essex house. the room was clean the bed very comfortable the staff was friendly and we had an excellent view of central park! the location is perfect for walking around mid town and very close to the best shopping in new york. we would definitely stay there again and consider it a new york staple.',happy
id23110,' i stayed here for a few nights for business. the check-in was ok - i note the clerk wasnt all that friendly but i talked to another clerk the next day and she was great - very friendly and courteous. positives: the room was very charming - the rooms were as depicted in the hotel is photos. the thermostat worked very well and was very quiet. the bathroom came with a shower-tub combo; it was roomy and equipped with higher-end products. the room also has flat screen tv nice fluffy towels robe firm mattress and fairly firm down pillows as well as nicer sheets. the hotel had two sets of elevators and i never had problems getting down to the lobby. very friendly doormen and room service attendant who showed up promptly with my pre-ordered breakfast nearly every day (except the last day - a different attendant) on time. also the location is fantastic - only a block from the dupont circle metro station a -- hour cvs local bars (hotel palomar has fantastic bar-restaurant and is just behind fairfax) restaurants and an easy walk to central dc areas. some room for improvement: i had asked for a quiet room and was placed on the third floor in a room that faced the building next door that was just a few feet away. i had to keep the curtains drawn all the time as people in the next building could see straight into my room. this wasnt a problem for me as i was away most of the day and only used my room to sleep in. also you could hear the traffic noise (mainly when a bus went by) but it didnt really bother me and the area is so quiet anyway at night that noise was not a problem. the room service was quite adequate for most of my stay (i only had breakfast ordered in so i cant comment on the quality of other food). the only problem was that on the last day the maid had forgotten to leave the pre-order menu in the room so i had to call for my breakfast and it took them an hour to get it to me unlike the prior days. a minor annoyance and fortunately didnt interrupt my schedule but annoying nevertheless.',happy
id23111,' the location of the hotel is excelent it is slightly away from the chaos but easy walk to the rockerfella centre fifth ave central park times square etc.... as with all new york hotels the rooms are expensive for what you get but we found the staff very friendly and the room to be clean. it is a little ran down eg - tape round the window frames scrffy bathroom paintwork but it is comfy to sleep in and clean for a reasonable price. a little dissapointed there is no kettle in the room but there is a starbucks joined to the hotel with an internal door. overall i would recommend the hotel though',happy
id23112,' my husband and children and i spent two nights at eventi over school vacation. we arrived via train at penn station just a few blocks away and were warmly greeted when we dropped our bags there in the morning. that evening when we arrived back from dinner we found milk and cookies waiting for the kids. they felt so special and ate them wearing the fancy robes . the room was clean and nicely decorated. if your kids are good walkers you can reach times square bryant park rockfeller center the empire state building and the high line on foot. thank you eventi for making our kids first visit to nyc so wonderful.',happy
id23113,' this was a great experience -- beautifully restored hotel - spacious rooms elegant waiting areas gorgeous bar good food (just had breakfast). great giant photographs all over showing the famous events that took place there - grand balls the emmy galas staircase was scene of a hitchcock film. the area around it is fascinating -- also historic - there is a landmarks commission that provides a self-guided walking tour that gives a wonderful glimpse of old los angeles. parking is very easy -- underground garage across the street. personnel was very helpful.',happy
id23114,' we stayed over july -th holiday so we got the b team. very miserable spa with not much functioning properly including the hot tub. because it is a separate business being run within the marriott there was not much recourse since the marriott staff essentially said not our problem. .the separate restaurant was nice but over priced and pretentious.the hotel is beautiful but it is all looks with no substance. we had numerous issues with the reservation that include getting awaken by housekeeping telling us we were listed as being checked out. so even after fixing that....later we could not access our floor nor our room because the room key was cancelled. we did have a lovely spacious room.',not_happy
id23115,' this hotel was just great. we are a family of - - - parents and triplet - yo boys. we had a - br room at the residence inn for - nights and wer traveling from overseas. the hotel helped us arrange transport from dulles ( apollo transport - so helpful - they bought - more car seats so that we didnt have to bring ours from overseas!) were friendly and helpful in helping us find necessities around the area (grovery pharmacy etc). our first morning (after a -- hour flight) we had a pleasant surprise of a wonderful hot breakfast that was included with the room. eggs a vat of oatmeal fresh fruit yogurt parfaits potato pancakes you name it. breakfast had staples everyday but they changed it up a bit. we were so thankful to see that our kids would have a decent breakfast every morning and it would help us save on our food bill for the week. it is a short walk form the harbor area the convention center (we were there for a conference and then a few days with family) etc. it is right off of several free bus lines and a decent grocery store is within -- mins walk as is a walk in clinic if necessary. wiresless and ethernet is included and they have an area where you can print if necessary. the rooms are nicely appointed and it appears to be new or newly renovated. they even took us to their basement when our triple stroller began to get a flat tire! it was no problem getting - cribs and everyone was helpful and pleasant throughout our entire stay from desk staff to the breakfast staff to the valet-doormen - literally everyone. one thign to know it is in the city and it does overlook busy streets. so you get some sirens. luckily we were all so tired it never bothered us but if you are looking for a super quiet place this is not the place to be. with that said it was never loud either - you could just hear them going by. i mean you are in a city. at least they are responding right?',happy
id23116,' this hotel is very convenient to universal studios. also convenient to a lot of l.a. tourist areas. the subway is walking distance as well if you dont want to drive. driving can be troublesome with all the traffic...choose your times carefully. the decor of this hotel is really classy and inviting. the staff is very friendly and attentive. the hotel manager actually remembered me from over a year ago. the restaurants food and service is great. the hotel offers a really nice breakfast buffet kind of pricey. they have other buffets that look great but i didnt indulge. the room were a nice size and clean. i didnt feel cramped in the room nor the bathroom. my second visit and will return again if i am in the area.',happy
id23117,' ill start off with what i wasnt crazy about: red and black theme secret service guys with little headsets bed was really itchy and the badly scratched up pergo wood floors in our room. that is it. but you have so many great things at this hotel. in the hotel: they have really nice housekeeping folks that smile at you when you cross them in a hall which is a common decency and courtesy people dont do enough of social drinks (free wells wines and such) between --- p that comes with a small bowl of popcorn nuts and dried cranberries (yum!! with my pinot noir) personally - placed a request because of a small special occasion and they recognized it and made sure we knew that they knew that we knew... and of course --- a deal breaker for some because hotels are stupid cheap to not allow this --- free wifi! now for more practical application: youre - streets down from the grand central station you have a subway access to bd (i think) on your corner there is duane reed or cvs if you cut yourself you have multiple munch areas including pain quotidien (awesome breakfast)- pax (to go yums)-mcds & pizza (for late night munchies) off - street down the public library is right there and of course the bryant park (with ice skating and tons of holiday store this time of year). if you wanna see your tourist palls walk to times square - it is no more than - mins. my other friends booked different hotels that i think were pretty good but not as good as the price location and really sincere service of these guys; that is why i would even say this was better than andaz and intercontinental.',happy
id23118,' newly renovated!! and nicely done. very comfortable clean and quiet. we will stay there again!',happy
id23119,' booked after checking out on trip and looked okay. when amercans say small rooms you normally imagine they will be bigger than european sizes but this is no bigger. facilities in room average but could do with better cupboard space. coffee in the lounge fair but would be better if you could brew up in your room. wine party great novelty and nice drop off and change stop before going out for the evening. only thing to remember is the bin men collect at ungodly oclock so road facing rooms get disturbed.',not_happy
id23120,' this hotel is a great stay! private clean friendly with amazing deals esp if you are taking a cruise out of san diego! we stayed at the best western plus island and palms hotel and marina for one night in january before we went on our mexican cruise. we booked three casa del mar king water view rooms for $---. a night plus tax ($---.--). the island palms king room with a marina view was a great room w deck w amazing views of marina. they come with king bed desk comp high speed internet coffee maker fridge microwave -- tv. bathroom has nice granite vanity and shower. they have - pools jacuzzi and a great restaurant and bar with amazing hour specials... both food and drinks! check out the hotel it’s nice on shelter island and right across the bay from the cruise port! so easy!!! and did i mention free parking??? it has a comp shuttle that goes to the cruise port and will pick you up when you return. i think youll be with your stay here.',happy
id23121,' my wife and i just stayed in nyc at the marriott marquis for - nights. we had major concerns about the bedbug issues in many hotels in nyc and chose to stay at the marquis after reviewing many hotels regarding the various bedbug incidences in ny. in fact i was traveling to ny for a conference that was held at another hotel in ny that had experienced major issues with bed bugs and we opted to select the marquis over the conference hotel at a slightly greater price due to the incidents and to also enjoy a higher quality hotel stay. upon check-in at the marquis while we were not able to get a king room upon our late check-in at the reserved price the hotel had an upgrade king room with a times square view that was a reasonable upgrade price and we accepted. we were most pleased with the room and value. the room was a lot larger and had a view overlooking times square directly across from the disney store. we checked the room bed and all the most common places for bed bugs and the room was clear of any signs of bedbugs and was spotless in terms of cleanliness. we were very pleased with our entire stay at the marquis. while we had an incident in our room regarding a leak int he ceiling of the bathroom the staff engineers and housecleaning staff were very attentive and resolved the issue within a one hour period. we all know that bad things happen but how well you respond to meet challenges is the sign of how the operational staff can resolve issues. these folks did a great job and provided excellent service and correcting the problem. the only meal that we enjoyed at the hotel was a late night dessert selection at the rotating restaurant at the top of the hotel - the view. the views were spectacular and the food was outstanding! this is the third time that we have stayed at the marquis during our ny trips and it is our favorite of all the various hotels in ny. the hotel has the best location - period. the size and quality of the rooms staff amenities and convenient access to great shopping theatre and restaurants is wonderful. we highly recommend that you select the marriott marquis for your next stay in ny.',happy
id23122,' my granddaughter and i stayed at this hotel from march --th til the --th. we had stayed there many times before and were always pleased however the wellington has gone way downhill!!! they confused our reservation and wanted to argue with us until we showed them our confirmation. they must have downsized their rooms because ours was very tiny and one could barely turn around in the bathroom. the water in the shower went very rapidly from hot to cold the bathtub wouldnt drain. the keycard wouldnt work (we had to go to the reception desk five times!!! they couldnt get it right!!! the maid washed the drinking glasses with the handsoap in the bathroom and dried them with toilet tissue (ugh!) what had in the past been a very pleasant experience in nyc completely ruined our stay!!! the heat and air conditioning didnt work!! are they under new ownership???',not_happy
id23123,' i am a hilton honors diamond member and rarely take the time to write about the hilton properties that a stay in each month - but this one deserves a nod. lovely marble foyer doorman and reception always went out of their way to assist on two separate weekly stays recently. rooms run a little on the small side for a hilton but plenty big enough for --- persons. nice cozy and quiet lobby bar that also has free coffee in the mornings. restaurant staff was attentive but i thought prices were a little high.',happy
id23124,' stayed at the crowne plaza seattle for - nights during the easter weekend. the hotel is located about - or - mins walk to the main shopping area. the room was clean and had a -- inch flat screen tv there is also a radio alarm clock with cd player. the only negative point is that i could hear everything that was going on in the room next door due to the paper thin walls and there was no fridge in the room to keep drinks cool. if you are flying in to seattle try the gray line downtown airporter bus which drops off at the crowne plaza for only $-- return. it is alot cheaper than a cab.',not_happy
id23125,' the staff at this hotel is exceptional especially the front desk. having stayed at many hotels in new york city including some of the city is best - star properties the eventi is truly outstanding. the hotel provides an extraordinary experience not only in it is aesthetically successful modern design but also in it is attention to detail to you the traveler. from the moment i stepped out of my cab i felt truly welcomed by all of the staff most importantly by the incredible people who work the front desk. the room also is welcoming and feels alive. upon opening the door you are greeted with spa like music and lots of natural light streaming through the floor to ceiling windows. the beds are some of the most comfortable i have ever slept in anywhere ! with the hassles of flying and transporting into the city this type of welcoming attitude by hotel staff wins me over to be loyal to kimpton hotels and the eventi. thanks guys !',happy
id23126,' nothing has changed from my last stay here literally nothing everything looks exactly how i rembered it..... the hotel is great if you just want to walk from the terminal to the hotel it is less than -- minutes from terminal e. check in was efficient staff very helpful the room was well appointed everything i needed. the bed was comfortable the room was clean. the ex lounge has a great view we arrived late in the evening so missed the snacks so only ventured in there for breakfast which was very nice. the restaurant or pub is a little dissapointing and there is no where else to eat or drink so you are limited it was pretty busy but we were given a nice table. the service was a mixture our server always brought the drinks promptly but when he served our chowder he wasnt holding it level and it was spilling in to the plate below he slopped it down on the table spilling more and when i mentioned this he just looked at me and walked off.... a funny way not to earn a tip... apart from that joyful experience which i put down to one miserable server this hotel is ok it is a standard us hilton airport hotel nothing special but does what it needs too just wish there was a choice of eateries which might mean the service would be better.',not_happy
id23127,' very loud and noisy - and we were on the top floor but earplugs still required for the traffic noise. very basic mostly clean (hit and miss each day) and more than a bit tatty. i received several insect (unknown) bites whilst there. we stayed there - nights and had - double beds so not a small room but not big. the only pluses are the cheap price and the central location right at the heart of the city. based on my experience of san francisco is good public transport however i believe you could stay at a reasonably nice place further out and still have access to the same central locations. stay there for a cheap holiday - but dont have any ambitious expectations.',not_happy
id23128,' we booked this hotel for a weekend getaway in april ----. the rate were extremely cheap ($-- plus taxes) for what is a nicely renovated hotel located in the northern section of the magnificent mile. the staffs were very professional and always willing to help. the concierge even help us makes reservation for restaurant and bikes. the view from the room even allowed us to see the lake. at the rate i paid i would recommend this place to evrybody. free wifi was the only thing missing.',happy
id23129,' my family used lax la quinta and i cant express how much easier they made my life. we flew out of lax to costa rica and used their park & stay package. we came in late the day we arrived checked our car into the hotel for the next week with no problems then took their shuttle to the airport. upon arriving back in the states we grabbed their shuttle at ----pm and went to back to the hotel. we were all hungry and the restaurant was - mins from closing yet they were willing to prepare us some items that we could take to our room without any hesitation. this hotel was just the answer for anyone looking to park their car for days and still be able to get to and from the hotel with such ease! i highly recommend. they made our life so easy when we were so tired coming back and the price was fantastic! still cant believe we found this deal!',happy
id23130,' i was in boston the weekend of december --- ---- for a family wedding and my stay here was absolutely fine. it was clean cheap $---night comfortable and nicely decorated. *no* bedbugs--i was there three nights and did not see or encounter any sign of an infestation. each floor has a kitchen and a laundry room and each room has a microwave and a refrigerator. location is excellent--it is a short jog down commonwealth av. to the kenmore green line t stop and down beacon st. to boston university. on the lower level there are two restaurants--a chicago pizzeria uno and a sushi bar that also serves a basic american breakfast. my only caveat is that the walls are somewhat thin and you need to keep your radio and television volumes at low levels early in the morning and late at night. well definitely be back to stay here next time were in boston.',happy
id23131,' this hotel is in a perfect location - directly opposite rockefeller center and next to radio city music hall it is so easy to get to anywhere in mid-town manhattan. the hotel has a boutique feel to it the rooms are modern and comfortable with a fridge and a microwave ipod dock cable tv and wi-fi. the staff are friendly and the hotel is really secure with your room key needed to activate the lift. i would stay here again without hesitation it was the superb base for a superb holiday.',happy
id23132,' our first room was the size of a closet. the king bed we had booked somehow became a double. upon bribing the front desk we were given a handicap room with a queen. we had to ask - times to get our luggage from the -st room. we had a very expensive piece of jewelry stolen when room service came in several thousands worth. secutity made out a report but refused to copy us. our mini bar was never restocked. there was ice but no ice buckets in which to place the ice. upon lifting my brows over the $--.-- price on a vodka tonic i was sarcastically welcomed to ny . not a good reflection on the w. ive stayed in ny hundreds of times...this was the absolute worst. my advice is stay away!',not_happy
id23133,' i stayed in this hotel for -- days and it was a very enjoable and pleasant stay. the rooms are large spotlessly clean and the service staff was at any time very helpful and went the extra mile to make me a customer (e.g. i forgot my mobile phone charger and they organised one that i could borrow for no extra costs). wifi connection is not the fastest in the upper floors (i stayed in room --- on the -th floor) but unless you need to upload vast amounts of data it still works fine. the only one thing that i did not like so much was that someone must have tried my make up (there was a big finger mark in my make up box but i always use a brush!). the hotel does not serve breakfast but there are multiple cafes within - min walking distance - i can recommend the citizen and also cafe mekka. there are also - large ---- supermarkets very close to the hotel where you get everything (my hotel room did have a microwave). in the same building there is a restaurant named the rock. i was never there but it was always packed with people which i consider a good sign. around the corner are some nice asian places (thai and vietnamese) as well as two sushi restaurants. the hotel is nicely located in the queen ann district which is a nice neighborhood as such but there are also many buses driving downtown regularly i never had to wait for more than - min. the capitol hill district which is home to many music bars looks a bit far away from here but is reachable in -- min. by bus. a taxi from there back to the hotel at night was less than -- bucks. so altogether i can absolutely recommend this place and should i visit seattle any time again i will certainly chose this hotel again.',happy
id23134,' it looks average on the exterior but from the lobby you know this is not your average courtyard. soaring spaces with modern decor. large full bar with restaurant with a very lounge like feel. the rooms were the size you expect in a courtyard but the style and finishes were very fresh and modern. wonderful surprise.',happy
id23135,' theyre celebrating their --th anniversary but the place could pass for much older. doesnt look well cared for and is located in a rough neighborhood. consider your decision carefully if venturing out at night on foot. the restaurant staff seems to be aware that they have a captive audience. desk clerks are all very nice as are shuttle drivers. computers in the business center can be accessed with your credit card. the workout room seems marginal--machines are creaky and most of the dumbells are missing.',not_happy
id23136,' i moved away from dupont only -- months ago. because i lived there i have little experience with the hotels so i was taking a chance with a last-minute reservation when i drove into town last weeken. i know the area well and knew the location was good and the price was right. i was very very pleasantly surprised when i arrived. i was greeted *outside* and escorted in where i was personally welcomed and checked-in then my car was promptly parked. the decor is awesome very chic very hip very red. my room was well-appointed well-sized and interesting enough that i wished that i had more time to spend in it! i didnt have a chance to sample any of the food at the hotel but i did have a couple drinks at the bar. they were great! the bar had a steady stream of what seemed to be both guests and locals passing through while i was there. the front office manager jerry chou was so accommodating professional & friendly. he really made me feel like a special guest and greeted me by name (and called me dr which while not necessary was surprisingly nice out of the hospital!) each time i entered the lobby! for those of you not familiar with the area this hotel is in a great tourist location. it puts you within reasonable (and direct) walking distance from major attractions (white house monuments museums dupont circle great restaurants etc). if youre a walker youll also feel it is close to georgetown u street and adams morgan but if youre not it is a very short cab ride to those areas as well. if you valet your car service is very speedy and convenient. i was so with my experience at hotel rouge i not only wouldnt hesitate to recommend the hotel to friends but i would love to stay there again. if youre looking for a very comfortable hip convenient place to stay with excellent service pick hotel rouge. ill be jealous. :-)',happy
id23137,' we chose this hotel b-c of its proximity to fiesta texas. we only planned to stay one night so we werent really worried about the hotel. we had a room with a king suite for me and my husband and a room with two queen beds for my brother-in-law sister-in-saw and her boyfriend. the rooms were huge! there was so much space. the - of us could have fit in one room easily. everything was clean and comfortable. they use energy-saving toilets which is a little different but i appreciate that they are doing their part to save resources. from -:--p--p they offer the -:-- kickback where they basically serve free food. we stayed saturday to sunday so they offered hot dogs baked potatoes nachos chili etc. they even had drinks if you were over --. from -:--p---:--p they had complimentary popcorn and soda. and they had a free breakfast in the morning with the usual things eggs biscuits french toast donuts muffins cereal etc. because of these things this hotel had a lot of families. this hotel allows pets and that is another attraction for families. i did hear a couple of dogs barking in the morning but it wasnt all night or continuous. just know that they do accept small dogs. i decided to rate this hotel b-c it really did beat my expectations. if there was any negative it would be that the elevators are a little slow. that wasnt a big deal to me though. parking is covered in a parking garage. you use your room key to enter it. there is a terrace on the -th floor with tables and chairs. if youre looking for a hotel near fiesta texas this is it!',happy
id23138,' my husband & i stayed here at the beginning of march & found it to be a very nice hotel. it was just a short distance away from central park & times square. our room was warm spacious & very clean & the staff were all friendly & polite especially the concierge. if we ever return to new york we would most certainly stay at this hotel again.',happy
id23139,' we enjoyed a long weekend at the embassy suites downtown. the rooms were clean and the concierge was very helpful with food recommendations. the complimentary on-site breakfast is huge and the manager is reception in the evening makes the hotel rate a steal!',happy
id23140,' i hate this place! the front desk staff is incredibly rude! they cannot even smile! the only nice people i saw that worked there were the ladies that helped out with breakfast. they gave us a room that had been smoked in and we asked to change it. they gave us attitude about everything. we certainly will never stay at another ramada again. i dont care where it is!',not_happy
id23141,' my sister her daughter(who is terminally ill) and her teenage son traveled via the mega bus from grand prairie tx to san antonio -------- for my niece to be evaluated for a liver transplant. my oldest sister booked a room for - nights; one she used ----- advantage miles and the other she gave a credit card. when my sister and her children arrived at the hotel reuben a front desk clerk charged them $---. this was paid for in cash as it was taken out of a medical trust fund. on wednesday morning -------- before my sister left the hotel she spoke to someone in sales(she failed to get her name but stated it was a hispanic female). the lady explained to leave their belongings in the room; she also informed them they hold rooms all the time for medical visitors. my sister returned and checked out at -:--pm to begin her trip back home. my sister and been given devastating news concerning her daughter is health and she failed to get a receipt upon checkout. however during the course of family conversation -------- the rudeness of the hotel staff was mentioned by her teenage son. as the story unfolded a friend from houston was arriving to be with her during this hospital visit. reuben said there were no vacancies until the next night and then said well i guess i can put them on the -rd floor. if the hotel was full how did he ressurect a room??? next the buffet was $--.-- and there was little food on the buffet and to quote the entire group the continental breakfast was a joke. nontheless i put in a telephone call to the manager on --------. during this telephone call priscilla answered the telephone. while speaking with her i gave her my name and telephone number and she demanded i give the name of my sister. i refused as this was not relevant to my conversation with her. i simply was asking for a call from manager trey whiddon. chaunte operations manager intercepted the call and listened. she said she would call back -------- as she would be there all day. this did not happen; instead louisa? called. of course the hotel has no record of the $--- cash transaction. they did find - charges; - credit card and - ----- points. they refunded the card but nothing else. of course the cash is gone. reuben has it. a complaint is being made to the bbb and the greater area chamber of commerce.',not_happy
id23142,' we were in town for one night- with a goal of squeezing a lot in. this hotel was perfect... the room was surprisingly spacious. the front desk people were very warm kind and friendly. they know who you are when you walk in- which is very nice. they had a bottle of wine waiting for us in our room- i think if you arrive early they give you cupcakes. they have free coffee in the morning with some breakfast breads... and free wine and cheese in the evening in their small lounge. it is very close to times square- and also walking distance to madison ave -th ave... all the shopping. we walked to our show- dinner. subway is close. we were very pleased with our stay...',happy
id23143,' as a location if you want to be in the heart of new york then little beats this. just off times square and close to all forms of transport. i have just come back from a business trip and stayed there. its one of those hotels that does not start until about the --th floor. first lift takes you from a fairly non descript entrance hall up to the main lobby. in general the hotel is what you would expect from a large upmarket chain hotel. staff are efficient and friendly. rooms are clean and tidy and well equiped. my niggles with this place are the extras over and above the room cost. breakfast - with tip this comes to us$-- which is pricey for what you get. the food is fine but not great. after - days i ate breakfast out got better food and paid significantly less. minibar - do not touch it. us$-.-- fior a can of coke plus some strange extra charge. that is an outrageous price. aslo its one of those minibars that charge you if you remove the can from the bar you cannot put it back so whatch the kids. i hate those minibars they are so disrespectful to the guest. room service. one night i had had a long day and was tired. ordered a pizza but did not really look at the charges. us$-- for a basic pizza... plus --% service charge .... plus -% room charge. that is almost us$-- for a -- pizza. toooooooooooo much business centre: i needed access to print off one document one a- page. minimum charge us$- i know hotels are struggling to make money but these charges are excessive.',happy
id23144,' i booked the galleria park through my conference (agu) and was pleased with the experience. the hotel is in an excellent walkable spot with easy access to everywhere downtown. the room was quiet and comfortable though the bed cover was a bit lightweight. the front desk staff were very friendly and apparently the offered a free evening wine reception and coffee morning which was a kind gesture but didnt help me since i dont drink wine or coffee. donuts and hot chocolate would have been better. i would stay here again. i hope this is a helpful review for you.',happy
id23145,' the prescott staff are awesome! the hotel itself is fine but the service is why wed book the same location again. location is perfect for travelers without vehicles. dog friendly. happy hour. location!',happy
id23146,' i was traveling alone when i stayed here and it was perfect. yes it is small (very much like european hotels) but when youre only sleeping there who cares? it is charming and unique. best of all it is clean. it is within walking distance of everything and the staff is super helpful. while this isnt someplace youd want to cram a family into it is a definite good deal for one or two travelers.',happy
id23147,' we stayed at the budget lodge for one night during our road trip to arizona. the location was only a short walking distance from the us airways arena and the convention center. the rooms were clean and roomy. for the price the budget lodge is a great place to stay.',happy
id23148,' wonderful hotel. great value. less expensive is the ok but forgettable conference hotel i had originally planned to stay at. a wonderful experience and - of my best finds ever. perfect for art architecture or history lovers. so many guests were walking around taking pictures with their cell phones of this beautiful place. myself included.',happy
id23149,' stayed for the actfl convention. .- miles from the convention center so not too far away to walk. the bed was so comfortable! rooms are spacious. staff is friendly. lobby very comfortable. the fitness center was great fresh oranges every day (love that!) not to mention a great view of the city from the --th floor. wifi is $-- which i didnt like and breakfast is pricy at the restaurant but whatever. i would stay here again in a hearbeat. rate was $--- a night b-c of the convention.',happy
id23150,' just returned from a one night stay at the michelangelo. top notch service beautifully done interior comfortable beds and great location. we will defintely return!',happy
id23151,' ive stayed here twice now and it has become my favorite chicago hotel over the w and even the peninsula. now if youre looking for true --star accomodations like the peninsula or the ritz then dont stay here; it is not that kind of place. it is totally unpretentious hip minimalist modern and definitely a --star establishment. the staff are equally unpretentious and friendly. for chicago the room rates spa prices and the room is mini-bar-wines-snacks prices cannot be beat! if you want the best experience get a corner room; do not get a cozy king or any standard room with the balcony.',happy
id23152,' we stayed in brunswick ga. march ---- room was clean price was good. but!!!!!!!!!!! my credit card was charged $--.-- then when i got my statement i was charged extra for having a pet that i do not own. i called them and asked why i was charged extra. they said the cleaning lady said i had a pet then the receptionist accused me of being a liar. needless to say i will never stay at any motel chain of econo lodge again after being scammed. please boycott this motel chain or pay in cash. dont get scammed. be smart.',not_happy
id23153,' i spent five nights in june with my family and overall i have no major complaints about this hotel. it has one of the best locations in times square next to a subway station and to the grayline hop-off bus stop but as some have pointed out the building is under construction with workers going up and down the windows during the day (had to leave the curtains closed to have some privacy). the rooms are indeed spacious but the queen beds are a little tight for two people. expected a little more after paying over --- dolllars a day.',not_happy
id23154,' this hotel is located - block from the --th street mall right in about the center of the mall. there is a free bus that takes you up and down the street to all of the shops and restaurants which i recommend because if you walk the planned parenthood people will harrass you on the street. the hotel is recently remodeled and they have a decent hour four times a week with complimentary wine and beer and a light dinner. decent fitness center. parking was kind of pricey but if you are just going to be in the downtown area you dont really need a car. the only negative thing i have to say about it is even though it is only one block from the touristy area the block in between has some shady characters hanging out on it so i was kind of uncomfortable walking back by myself at night. i would recommend walking down --th - block then crossing over in front of the westin to--th street. free breakfast every morning free internet and lots of tv channels (about --ish).',happy
id23155,' what a spectacular location to conduct business and mix it with some pleasure. transportation options the best...do not need to rent a car. hotel staff outstanding.',happy
id23156,' i was never in such a small room beds are very small and you are not allow to get into some of the bars-clubs of the hotel unless you are register. honestly a big deception.',happy
id23157,' i like the space that you get in a one-bedroom suite at the homewood suites by hilton. so i dont hesitate to make a reservation when there is one near-by. the san jose property was a little dated but the parking was free and the suite was quite clean. since it was a one-bedroom i had enough room to spread out and comfortably get some work done in the evening. i appreciated the free wi-fi. the staff at the front desk was cordial and welcoming though they did forget to give me the two free bottles of water and snack that come with being an hhonors gold member. (i assumed that my provisions were already in the room as it often is at other homewood suite properties.) i walked back to the front desk to get them. luckily my suite was situated very close to the lobby. the staff was apologetic. the property was surprisingly quiet given its close proximity to the bayshore freeway (us ---) and off a major thoroughfare near the san jose airport (w trimble road). i arrived late in the evening and so was unable to dine at one of the restaurants in the adjacent small strip mall. less than a mile away also is the mercado shopping center a larger strip mall that included several restaurants movie theaters and a large tj maxx. (i ate at the sushi restaurant there. it was inexpensive and the food was okay.) i was only in san jose for the evening and so did not venture far from the hotel. i would happily return to this property the next time i have business in san jose-santa clara. hilton also offered a great state government rate. thanks for an uncomplicated stay.',not_happy
id23158,' we were looking for a hotel in charlotte for a short stay and chose the ballantyne based upon other reviews. one thing i did not realize was that ballantyne is actually a live-work-play community. so there are many restaurants a movie theatre and offices within walking distance. i think that is important to note because based upon pictures i was expecting a secluded nature setting and it really is more vibrant and suburban. i have to say the hotel has some of the best staff ive ever encountered. everyone was very friendly and helpful without being intrusive. we arrived very early but the hotel front desk had a room for us so we were able to relax before heading down to the pool. the pool was the highlight for our family is was very pretty overlooking the golf course and the bar-restaurant service was great. it rained part of the day but we were able to use the indoor pool which was equally tranquil. we were in a two double bed room which was spacious but the beds were way too small for my husband myself and two kids to share. rollaways were not permitted so we managed to make the best of it but i would stay in a larger room next time. a bonus was the well appointed bathroom with a large shower and separate jacuzzi tub. in the morning there are pastries and coffee in the lobby. the gentleman working there was so nice and helped pack everything up for me to take to the room. it was a bit on the pricy side though. all in all we really enjoyed our short time at the ballantyne.',happy
id23159,' the pool experience was not what one would expect. the pool deck was trashed from the night before and the staff seemed to ignore. there were picks used for fruit in drinks lying around from the night before and spilled drinks. very gross. i did not want to be barefoot. dangerous. i of course picked the trash up. also the pool could not even hold a fourth of the hotel occupancy. very shaded. we were going to get away and relax at the pool. that did not happen.',not_happy
id23160,' cheap looking hotel. the hotel has very late check-in -pm. my husband and i arrived at -:-- pm and was told our room wasnt ready and we must wait about ----- min. we were beyond mad we were up since - am east cost time and had to wait to take a shower!? rooms are small very dark have horrible decor and you can hear everything! good for drunk and drugged out rock stars not people who would like to relax. be aware of room charges fees that don’t make any sense and $-- for a cup of coffee not to mention very rude personnel. we checked out the very next day and went to grand hyatt on the water.',not_happy
id23161,' hotel was perfect. we stayed for - nights in a junior suite. it was spacious light and airy with a large comfy bed and massive bathroom! views were fantastic over bryant park and the stunning skyline. we couldnt fault the service and the cellar bar was awesome. music in the lifts etc gave it that extra edge. i would describe the hotel is extremely trendy and luxurious. location is great for getting around too - slap bang int he middle of manhattan so easy to get to central park and downtown. breakfast was quite pricey but v good nevertheless and we were too lazy to go elsewhere great hotel',happy
id23162,' service and valet were both excellent. we came to stay on a busy weekend. there were a couple of weddings and a half-marathon event happening so the hotel was very busy. the staff seemed to take it all in stride and provided excellent service for us. when we checked out there was a huge mob at the valet so we expected to have to wait a while for our car but they had it ready for us in a matter of minutes. bed was comfy and bathroom was spacious but might have preferred a double sink. movies on demand were expensive at $--.--. there are lots of restaurants within walking distance. cookies and milk before bed was a nice treat! we would definitely stay here again.',happy
id23163,' i visited washington in may with a group from school - we stayed in arlington - then met my dad and moved to a hotel in the downtown core. the sofitel was amazing. the room was utterly spotless. the bathroom was huge. the decor was lovely. we had a sitting area that was great in the evening and the beds were very comfortable. the tv swiveled so you could watch from anywhere in the room - i thought this was actually a great idea and i hadnt seen it before. my only complaints with this hotel were: -) you had to pay for internet - ive stayed at far cheaper hotels that included internet in the rate. -) if you even opened the fridge the room would be charged. this meant we couldnt store leftovers in the room. the location of this hotel was utterly perfect. we walked everywhere. we only took the subway once and that was to go to adams morgan which was still very close. i would highly recommend the sofitel for its convenient location and the total comfort of the room.',happy
id23164,' great welcome from the owners after - flights and many hours of travelling.a spacious and spotless room with bed and pillows so soft it was like sleeping on a cloud.hotel shuttle ok so an ideal choice for a pre. or post flight sleepover.breakfast was fine. no surprise that the hotel was fully booked for the night we stayed and that it was also used by the flight crews .',happy
id23165,' we always enjoy our stay at the four seasons. its location is ideal for the international quilt show and the staff are always friendly and helpful.',happy
id23166,' before you read my review below i am a seasoned traveller so know what standards you should expect across europe the us and further afield. i chose this hotel based on the excellent reviews on ta. no.- hotel in new york with masses of reviews....i thought this has got to be good! i was looking for a hotel with a wow factor so considered the gramercy the mercer the gansevoort etc. what a mistake not to choose one of those........all a little bit more expensive.......more like $---- for - nights. we spent $---- for - nights at the giraffe which is at best a ---* hotel. in all honesty there were good things about the hotel service (upgraded due to low shower pressure and a bottle of wine delivered complimentary too) and the rooms were reasonably spacious and clean. the bad the lobby is what youd expect from a -* hotel very average almost like someone is living room.. the breakfast was so poor that we ate out twice out of - mornings. yes ok there was a fesh fruit salad which wasnt bad and bagels (but nothing to go in them but cream cheese or preserve or sliced hard bolied egg) the toilets downstairs were shabby and in need of a facelift. it wasnt that the hotel could be criticised particularly but i felt completely ripped off with the price charged. you could stay in a central london (notoriously expensive) for this price and get a hotel that is truly ---*. the shower problem (no pressure in a -* hotel costing over $--- per night and the front desk staff were isurprised a) that this was an issue and b) when i asked to actually test the next rooms shower pressure) this nearly became a great excuse to leave after one night and go and stay at one of the others with the w factor.......next time we definitely will. sorry giraffe but what you think is exceptional is not even average across the globe. very very disappointed with our stay and i must say disappointed with other people is glowing reviews which i just dont think capture the mediocrity of the hotel. where do these people stay normally to give giraffe such a glowing review???!!!',not_happy
id23167,' everything was great from the cleanlines and comfort of the rooms to the excellent customer service. check in was fast and easy and all staff were courteous and professional.',happy
id23168,' my advice is dont. there is a reason that it is cheaper than the rest of the hotels in the downtown area! i thought it could nt be that bad so booked and had to cancel the rest of our stay. we arrived and felt worried as we got out the car. being stared at is not a hobby of mine. we checked in and the receptionist was not welcoming either. it was very hot so we tried to get ice but it didn;t work so we asked reception and was informed that we would have to pay for it. there was not fridge in the room and we could hear the traffic. as i have said we cancelled the rest of our stay in san antonio and left after that night. we would have left earlier but it was too late to cancel the first night. when trying to complain the receptionist refused to give me her name!',not_happy
id23169,' the location was great being right where the action is in the gaslamp district of san diego. the staff was very friendly and helpful. room was on --th floor looking into the padres ballpark which was cool. by using priceline it was an excellent value.',happy
id23170,' stayed for one night with a friend while visiting austin. friendly and polite customer service at the front desk. the room was nice and the beds were so comfortable i fell asleep very quickly and slept soundlessly. bathroom and room was very clean! tv had a decent selection of channels and good quality. breakfast in the morning was good and basic. it was $-- + tax a night for us thanks to a friend that works at a marriott and it was definitely a great value.',happy
id23171,' rooms are very small but clean. location is very good --$ taxi from times square. people are nice. breakfast is ok.. and even a lil better than other hotels is the area. i found it a lil difficult to manage my luggages in the room its too tiny...will i go there again?..i dunno! if i have another option with rooms a lil bigger i wont go there again.',happy
id23172,' decent room very to have switched from a much worse hotel down the road. nice lobby helpful staff. modern room nice bar-restaurant. seemed like a decent location. overall quite decent.',happy
id23173,' i guess all four seasons hotels are fabulous. this one is for sure. when we are here i only go to one restaurant in town other than the one in the lobby. i get lazy. they make it easy to get lazy. great location too.',happy
id23174,' my wife and i spent a night as part of a visit to the king tut exhibit and the henry moore exhibit. the hyatt is a typical up-scale urban hotel; a bit sterile but clean comfortable and well appointed. we had no noise issues; the people in the hall were bearly audible and we heard nothing from rooms on either side. the best part was the friendly cheerful and attentive staff. from the parking valet to the front desk to the waiters and even the cleaning staff they lit up the place. the hotel is located in the center of denver with an ample choice of restaurants nearby if you choose not to eat at the hotel. most of downtown is within an easy walk and there is a light rail station nearby.',happy
id23175,' this is a great hotels for families. it is within walking distance of michigan ave. and the riverwalk. the hotel itself is a little tired and in need of some renovation but we found ourselves out --% of the time anyway so that really didnt matter much. if you want newer or more modern go down the street to swissotei but it is more expensive. i would stay here again.',happy
id23176,' great staff great service great rooms great atmosfere ... it felt somewhere between a magic carpet ride and born to be wild .',happy
id23177,' if must stay here book your room on line. i called the hotel directly and was told that they had a very nice room on the top floor with amazing view. i was lead to believe that it was a suite. i went for it even thou it cost $---.--. i was told once i booked the room i would not be able to cancel it. when i check into my room i was shock how small and plain the room was. ive had rooms at hampton inns that were equal to this room.the view was ok when you stood right in front of the window. from the bed you had a view of a brick wall. i then call the mandarin oriental ( the most opulent hotel in boston! they had rooms that were larger by --- sg ft for $---.-- if you can book a room at the liberty for under $---.-- it might be worth it. people stay at the liberty because it was was once a historical jail. i felt like i was trap in jail! bad experience!',not_happy
id23178,' stayed one night for a seminar at the university. clean comfortable room (nice bed!) with plenty of space. squeaky clean. shower temp was a little on the cool side even at full hot. air handling unit was a bit loud; could not shut it off despite thermostat in room. but these were minor inconveniences for an otherwise pleasant stay. nice staff. free wi-fi. limited restaurant options with walking distance; eric is restaurant in the hotel was decent.',happy
id23179,' i booked through hotwire which let me get the room at a very good rate however be forewarned that while hotwire states you should contact the hotel for specific requests this is not the case. i had to places several calls to hotwire will no definite answer. eventually got the required bed configuration thanks to the lovely westin staff..special kudos to kareem at the front desk for smoothing out the bumps and greeting me by name. the room was tastefully decorated fairly large quiet immaculate. modern a bit antiseptic but classy and had nice amenities. i loved the fact that it is a smoke-free hotel. the beds were wonderful and the bed linens of high quality. the bathroom was clean and modern--not uber-luxurious but upscale. the common rooms are spacious and numerous and the hotel has high security features check out was a non-event since we prepayed and did not have incidentals. the location was great....quiet area (i do not recommend it for late night strolls however.) easy to get taxis and the drivers were all more friendly and helpful than ny cabbies. we took the septa on several occasions and liked the fact that the hotel is - short blocks away.',happy
id23180,' the location is convenient for walkingcatching a cab or even taking the train and there are many restaurants in a wide range of price ranges offerings. the room was nice but the turn down service was inconsistant...they knew that there were two people staying but they laid out the night amenities for only one. the continental breakfast in the restaurant is a bit spartan with good breads but bad coffee and slow service. finally there was a huge mix up with the bill that took - calls and multiple emails and - different people to remedy even though the bill was finalized received reviewed and confirmed prior to departure and in person additional room charges appeared even though the room was prepaid in advance so double the cost was charged.',not_happy
id23181,' we stayed here for one night on our way from washington dc to cape cod. we thought it would be handy to the major sights we wanted to see and we though how bad could it be for one night? . it was pretty bad. the free wireless internet could not be accessed from our room we had to sit in the elevator lobby to obtain a connection. our room had the stench of rotting food from the waste bin that housekeeping had not thought to empty (we could have asked to be moved but we wanted adjoining rooms). we were unsure whether our linens had been changed since the brown wrapper things were bunched in a heap on the floor whereas in the adjoining room they were placed across the beds. there was a lot of ick factor here. on the plus side it is very handy to the independence square and there are some nice restaurants a few blocks up chestnut. the pool was a nice in the heat of summer especially in the evening. however for the price this is pretty bad. for about $-- more we could have stayed at the a much nicer hotel - blocks over so my advice would be to check the discount websites and dont be a cheapskate like me.',not_happy
id23182,' i would strongly advise anyone thinking of going staying at the blake to instead book a room at the hojo. we were unable to control the temperature in our room. shuttle service was advertised but not actually in service. they charged $-- for breakfast that consisted of frozen jimmy dean breakfast biscuits and basically anything you can find in a gas station. the dimly lite bathrooms are clean but our shower leaked all over the place. once the shower water filled the bathroom floor it moved to the room and we were stuck with wet carpet for the first half of the day. in an attempt to prevent this we put towels down but soon realized that we had no where to hang the wet towels since the bathroom completely lacks anything resembling a hook or towel rod. this hotel is not worth the money.',not_happy
id23183,' i stay at lenfant plaza several times a year as a solo traveler. i feel extremely comfortable there and always receive a warm wlecome. it would be hard to find a more friendly and professional staff anywhere. though i am not particularly known to staff you would think i was! if a special room request can be accommodated they unfailingly fill it. the convenience of the hotel is location both to the metro and national mall cannot be overstated. onsite eating options offer something for everyone and are quite good. it has truly become a home away from home for me. everyone from business travelers to families seem to feel the same way!',happy
id23184,' just a block away from the cable cars union square and a block away from a memorable corned beef hash breakfast at lefty o doul is the location is great. the club was wonderful where we could hang out sip complimentary coffee or tea and plan our day is activities. everyone i mean everyone on the staff was helpful and charming even to the guys that park the cars. especially helpful are the little cards that they have to give you directions to just about nywhere. the maid service was wonderful and the room was kept immaculate. the restaurant was a bit pricey but the food was absolutely extraordinary! from now on anytime we are going back to san francisco this will most definitely be our place to stay.',happy
id23185,' we split our trip to seattle into two hotels: one cheap and one nice. i was expecting the holiday inn express (the cheap selection) to be clean but i wasnt expecting much more. i was pleasantly surprised to find a friendly and attentive staff a clean room and beautifully soft linens including a real duvet! since i hate those hard hotel comforters i was thrilled. there was always fresh coffee cookies and milk downstairs as well. the only downside to this little gem is the neighborhood--while safe it is hardly scenic--but i was very pleased with the hotel as a whole. thumbs up!',happy
id23186,' i have stayed at the palomar every month for a week since august ---- - i have traveled professionally for more than -- years and this hotel ranks near the top of all the hotels i have stayed in worldwide - everything always works - the internet is quick and never goes down; the staff are unfailingly friendly and helpful; the restaurant is always very good - ive only used it for breakfast and dinner never lunch; laundry-dry cleaning services are high quality and fast; the beds are comfortable; lighting good for reading and working - this is a great hotel -',happy
id23187,' we stayed twice in this hotel in february and we wouldnt have gone the second time if we hadnt been with it. the rooms were good the beds fantastic the courtyard area very pleasant. staff were helpful efficient and reasonably friendly but generally not as friendly as those in the seattle southcenter courtyard. we have stayed in usa courtyards - times so far this year on our visits from the uk. we have mixed views about the new bistro catering concept being rolled out across the chain. our first experience of it was at this hotel and it came as something of a shock. the huge counter dominates the lobby area and when we arrived tired after a long flight it was like a slap in the face with a lot of bustle and people around it and a jarring colour scheme - orange lime green and white not exactly a relaxing experience! the cubicles in the lobby all have their own tvs adding to the noise. overall it destroys the ambience we used to enjoy. on the plus side it does mean food can be obtained across wider hours and the staff were very pleasant .',happy
id23188,' ive just got back from a trip to vegas and la. on july -st i checked in the millennium biltmore hotel in downtown la. the hotel is very beautiful. a little too classy for me but hey that is not the hotel is fault probably mine and mostly my travel agent is. the room was great and i really loved the bathroom and the shower. long baths in the bathtub great right? so everything was perfect but then in the last day before i had to leave i decided to go relax a bit in the pool and in the jacuzzi. what a disappointment! the pool area (wich they call the health club because there is also a gym) was awful. not because is not great itself but it was literally abandoned by the hotel staff. many towels in the floor liter and no life guards (but they do have a big sign saying hey it is every man (and kid) for himself ). but what was most upsetting was the cold jacuzzi that was not working. not working?. ok let me get someone from the staff. ops where are they? no one is here. let me try to find a phone. no no phone either. ok finally a phone behind the bar. can you please send someone here to see why the jacuzzi is not working. -- minutes later a guy comes says nothing (like is everyhing allright? or even good evening sir ) turns the machine on and goes away (still not saying a thing). does the jacuzzi gets any hot? no. very disappointing. at the same time a weeding reception was happening in the hotel. maybe they were kind of busy with that i dont know. i end up forgetting to complain with the hotel i regret that. other then that you should stay there. not a very expensive hotel and very confortable.',not_happy
id23189,' we have just returned from a weekend getaway at the talbott hotel. we were just thrilled with our decision to stay at the talbott. the room was very comfortable and spotless. everything seems to have been recently updated. the bed was especially comfortable with a down comforter. the location of the hotel itself allowed us to walk to a wide variety of restaurants and easy access to shopping at water tower and michigan avenue. the staff were all very friendly and informative. we were greeted with warm smiles and greetings every time. one concern is the dim lighting in the bathroom. applying makeup and putting in contacts was easy however due to the lighted makeup mirror with a swing arm. the only other warning is the construction next door. we were on the -th floor and the little noise we heard was not a problem. however the construction was still on the ground level. in the next year or so i would make sure to contact the hotel to determine which side of the hotel is noisy or not. otherwise we would recommend this as an intimate well done hotel. i am sure we will be back in the future!',happy
id23190,' having stayed at hotel frank ex maxwell - raphael for over -- years now closed we found this delightful hotel with the most convenient location. we enjoyed for - days end sep-early oct in suite ----: the cool water + tea-coffee-cookies and nice apple as well. the weather is warm during the day but cool down in the evening. problem may be in the summer months where there is no air-condition in the room.',happy
id23191,' overall an excellent hotel. first class service high quality rooms but at a price. if you can afford it i can definitely recommend it. it is right near the shopping center of san francisco but kind of far from all the typical touristy spots. the hotel bar and restaurant were both very nice.',happy
id23192,' after reading numerous reviews i took the plunge and booked a - night stay at the wellington. for a first time trip to nyc my son & i were quite pleased with our trip & overall experience. i didnt go in with any high expectations just a positive attitude. yes the hotel is old rooms are small & had slow elevators. but our room was clean & served its purpose. had a nice hot shower every morning. we could have paid much more for something more elegant but why?! we were gone most of the day sightseeing and came back to sleep shower. the location is very good with subway right out the door. there is a small diner located inside the hotel which was handy. it stayed busy most of the time but the wait was not bad. we made the mistake of going to the deli across the street one morning - way overpriced and not worth it! there is also a fluffy is bakery a couple of doors down and is good for a quick cup of coffee treat. get a room as high up as possible - this is the town that never sleeps and there is traffic noise at all hours! (we were up on the --nd floor) we had a great time and id love to come back this fall! new york is fantastic!',not_happy
id23193,' desired a night out in downtown denver and chose the magnolia based on tripadvisor reviews. nearly everything of what youll read on here about the magnolia is true; it is in a great location in downtown denver (lodo) is a beautiful hotel made from an old bank building (even has original elevators) and the staff is great. we had a king suite and it was a spacious multi room suite with a king bed. the furniture nor television sets didnt blow me away as being super modern but the room was clean well designed and spacious. they have a bunch of free perks you will not find elsewhere in downtown denver. just check their site for that information. we didnt have a chance to enjoy the breakfast but it looked pretty solid. we did use the free shuttle service; made a -:--pm reservation for a ride downtown and they were easily -- minutes late for that. they were apologetic and this was the only slip up we experienced. overall we were very with the experience and would stay at the magnolia again without hesitation.',happy
id23194,' nestled amongst luxury hotels. good value for the size of the accommodation.',happy
id23195,' we were in chicago for business but this was also a vacation staying at the embassy on state. we were in a all suite hotel exceptional room size refrig. coffee maker microwave- sinks excluding the one in the restroom. great location close to everything. - blocks from michigan. great breakfast full not continental. appetisers & drinks - hours ---p to ---p. we did not have intention to move our auto so we parked for less at a convenient parking garage right on the next corner. safe. i believe -- or -- per night one night we were exhaused decided to go to bock bottom restraunt. the hamburger with gorgonzola cheexe & bourbon sause is the best burger we have ever had. wonderful ask also tor the lettuce & tomato if u like because unless u ask for the extras they do not serve it. no additional cost. other restraunts we have tried before are one of the best bistros bijons keefers for steak grand lux chop house banderavolera ( italian )the purple pig. great hotel & great dining & business made into fun. the hotel is great for a girls weekend or for families also. have fun we did - nights',happy
id23196,' the omni is great for location but the accommodations are highly lacking. the room we had was a suite and cost $---.---nightly. the room was on the -th floor and right near the elevators. this hotel is very dated. not worth the money.',not_happy
id23197,' three couples enjoyed the charming mayfair hotel located in the heart of the theater district -- the rooms are not large but the lobby is welcoming and we hosted our own hour there each evening! the staff was genuinely friendly and helpful! a variety of nearby restaurants make this the perfect location for a theater weekend!',happy
id23198,' i have stayed at this motel several times. always very clean and the stafff was very friendly. always ask for down stairs and never had a problem. they go out of there way to make you feel at home. very close to university hosp.',happy
id23199,' the beds were very hard and the springs were very noisy. there were homeless people sleeping very close to the hotel and got very noisy around -:--am sat. night (----------).there were broken beer bottles on the side walk.when i ask for a later check out.the clerk said --:-- would be the latest.first time ever a hotel has not extended a later check-out time.i have been staying in hotels for pleasure and business for over -- years.',not_happy
id23200,' location is excellent for conventions at moscone center. it is within easy walking distance to the convention center and located near several nice places to eat (also walking distance). i had a room on the -th floor that i felt was below average for a marriott. the room itself was average but the bathroom was a disaster. the tile floor was chipped and cracked and had an l sticker (assuming this was from a previous guests new shirt) stuck right in the middle of the floor. it stayed there for my entire stay (- nights) which indicated to me that the floor was not being cleaned. also there was hair clippings in the soap indentations in the shower ... ewwww! i left a generous tip for housekeeping hoping things would get cleaned up but no such luck. on a positive note the tv was outstanding. i am not usually impressed by tv is but i watched a football game with some friends on one of the room tv is and we were all very impressed by the quality of the room tv.',not_happy
id23201,' i stayed at this hotel to and from corpus since it was a long drive and will be sure to stay there again when in austin. the staff was nice and friendly we had a great room both times and the pool area is huge! although it is near the highway you dont hear the noise and there are plenty of trees to make you feel like youre away from an urban area. loved it!',happy
id23202,' as always i searched the internet for the best deals for a weekend getaway to san diego. the goal: to view the dead sea scrolls. (read the bottom for my point in telling you that i searched the internet -- youll love it!) as a single parent and a high school teacher i am always on a budget. i do however prefer to stay at hotels not motels that offers that extra touch of class. such as the orchid and ti leaf leis that the westin maui greets its guests with or the free room upgrade and creamy chocolate mousse drops at costa rica is hotel grano de oro. the us grant is one of these hotels. we booked the - a.m. viewing of the scrolls and were done sooner than expected. i called the hotel and requested an early check in -- no problem which is great especially if you have two teens who felt like they spent way too much time looking at old pieces of scrap paper! the hotel is aesthetically pleasing. the room we were given was also above average boasting a flat screen television marble bathroom so comfortable beds with crisp but smooth linens. i also love it when the rooms come with plush robes. the toiletries were a treat (gilchrist & soames) which may be a small thing to some but to me it makes a world of difference! if location is important the grant is the answer! the gaslamp quarter along with a huge mall is directly across the street. little italy is about a five minutes drive or ----- minutes walk. i wouldnt though recommend walking too much at night since i saw a few shady characters and homeless people (?). there is one negative to the us grant--parking is a nightmare which almost forces guests to hand over $-- for valet parking. the other option is paying for public parking ($-----) but as i mentioned the characters i saw are questionable. overall the us grant is a place i will return to. ps if you are a starwood miles member i was able to book this hotel which can cost close to $--- per night for ---- miles + $--. you heard it correctly (i knew i had a story) $--!!! now is that a deal or what?!',happy
id23203,' they gave us a lovely room upgrade to a corner mini-suite on the --th floor with great views of the river and up the island.',happy
id23204,' the james is located in what i consider to be the heart of downtown chicago one block west of michigan avenue a couple of blocks from the rock and roll mcdonalds and the rainforest cafe. the location just could not be better being within walking distance of so many restaurants and stores. a very clean and comfortable hotel. friendly staff who go out of their way for you. we have stayed here - or - years during the past - years. nothing negative to report. you will enjoy your stay',happy
id23205,' we stayed in the westin chicago river north in august ----. loved the views and the consistency of staying in a westin property. the staff was excellent and the love the heavenly beds. good location and close to the l .',happy
id23206,' i have been meaning to review this hotel for some time. travelled with two girls to new york for a conference. luckily we had a heavily discounted student rate at the marriott in times square during that time. but as we landed early we used the nearby carter hotel. -staff are rude -even though we pre-booked we had to wait - hours for our room. - interior looks like its from a --s murder mystery film. - there is only - functioning lifts which are near impossible to use during its peak use. and they wont allow you to use their stairs. - on arrival to our room it was messy un-made bathroom was worse the door didn’t close or lock and u wouldnt like to use he bath there. it was only one night stay but a very uncomfortable one. the girls and i felt very insecure there we even slept in our clothes it was that bad. and we used the amenities in the marriott hotel that day. i have been to new york before and know its an expensive place to stay. if you want to enjoy your time there it worth spending a little more on a comfortable hotel that you would be happy to sleep in. i would avoid the hotel unless you are travelling in a group on a budget and don’t mind roughing it its mildly on par with a youth hostel i stayed at on --rd street few years back.',not_happy
id23207,' this is a very nice hotel for people traveling on business for a few days or for those that attend a conference being held on site. the idea of staying more than - nights at this place should make you very very depressed. the rooms in this property have been recently renovated at least in the north tower where i stayed. it is everything you would expect from a hotel of this caliber. the views are also nice assuming you are in a higher floor. food is good and there are plenty of restaurants to chose from inside and outside. service is also ok. however this hotel is so big that it almost feels inpersonal like you are just another number. after a day or two you get bored since everyone is minding their own business - it feels like a cruise but without any entertainment. again if you are attending a conference there or you are on a short business stay youll be fine. if you analyze the history of the building youll see that this used to be an office complex where only the south tower was a hotel it was not until much later that they converted the whole property into one hotel. as such youll notice that there are at least - different sets of elevators and it feels much like a laberynth. youll also notice that any service-staff takes forever to reach your room because of this reason - room service can easily take an hour. i really wonder what the maximum occupancy rate at this hotel has ever been and what chaos it must be then. finally this property has an observation deck on the --nd floor that was abandoned after the remodel. it just baffles me why property managers would have not turned that into a cool bar-lounge to inject some fun into this massively bland hotel similar to what the w hotel did with ghost bar nearby.',not_happy
id23208,' we stayed at this hotel for a sightseeing trip over easter weekend and all in all were pleased. it apparently has been recently renovated and it shows - the lobby the restaurant the room all were very clean and new. the regular king room was quite comfortable especially the bed though it had a view of the parking lot and the bathroom as others have said is tiny. we had booked a special rate that included breakfast buffet for two. nearly everything on the buffet was cold (we ate at -:--am on easter sunday) and the made-to-order omelet station was not staffed on a constant basis so that we werent able to take advantage of that without waiting an inordinate amount of time. also parking was full when we arrived but we were able to find a free spot on a nearby street and save $--.',happy
id23209,' this was the first time i stayed in downtown phoenix and selected the westin based on previous positive experiences. every aspect of my stay was above expectations. i was always addressed by my name by each staff member i encountered and every staff member was very accommodating. within two minutes after my call requesting help with the thermostat a friendly maintenance man appeared at my door. my dinner from room service was delivered in -- minutes after my order. the valet was extremely helpful providing maps of the downtown area as well as verbal directions. the room was large modern and perfectly appointed. i had the best night is sleep i have had in months. thank you westin!',happy
id23210,' i had the unfortunate experience of staying at the arizona biltmore hotel over labor day weekend. the first night i was in the hotel room i found a black beetle in my bed crawling all over me. the second night i started noticing red itchy bumps on my back stomach legs and ankles. i began to realize that these bumps were spreading as the weekend progressed. i notified the front desk about the bites and they sent security and the head of housekeeping to check my bed. they stated that they did not find any substantial evidence as to why i was getting bitten. they changed the sheets and gave me itch medicated pads but sure enough the next day i woke up with more bites. it is almost a week later and i still have these bites that appear to be getting worse. i am very disappointed in the experience i gained from the biltmore arizona. i never expected to feel miserable while being on vacation. i will never return to this hotel again and i will never recommend it to anyone.',not_happy
id23211,' this is a very sweet venue and a nice big lobby with victorian furniture. it was very clean with a pleasant staff. breakfast wasnt much (cereal toast apples) but there is a great cafe right next door. we enjoyed coffee in the lobby until my daughter and her friend were ready to go to union square. our room was a huge bay windowed room theirs was a cozier inside room with twin beds. easy to find and parking is in the back which was a plus. this place get points for functionality and quick and easy check in. i called them the day of our arrival to ask for no smoking rooms and i am glad i did. at that time the staff spoke several languages and that seemed to be of use to some of the visitors that were staying there.',not_happy
id23212,' my wife and i stayed at this hotel over christmas ---- (- year after the previous reviewer). same experience-problems as her. our toilet got stopped up the first day. the staff did clear it up the same day but we were obviously hesitant to use it again. the second night we were awakened by a mechanical sounding rat-a-tat-a-tat in the middle of the night. it only lasted for - minutes but of course i had no idea how long it would last while it was going on. i reported it to the desk the next morning but got no answer as to what caused it. then that evening when we got back to our room we heard the noise again (around --:-- pm). i snooped around and found that there was an air compressor machine in a closet that was right next to the wall where our bed was located (room --- - avoid this room if you dont want to be awakened in the middle of the night). i immediately went to the front desk and complained. the clerk was very accommodating and offered to move us which i accepted. the third thing i noticed was similar to what the previous reviewer reported. at breakfast one morning two of the housekeeping staff had a lengthly and loud personal conversation in the breakfast room that lasted at least -- minutes. i was he only guest there at that time but i thought it was very unprofessional for them to be so engaged in front of a guest. i will never stay at that hotel again needless to say.',not_happy
id23213,' nothing extraordinary about the hotel kinda dated. i bidded for a room on three different occasions and each time was given the same room on the -th floor at the end if the hall. i dont know if its specifically reserved for bidders but it seems to be. imagine my surprise the first time i stayed there to discover a $-- plus per day parking fee. so what i thought was a great deal for the room wasnt really.',not_happy
id23214,' this is for folks that want to cook and stay during long trips. breakfast is soso.',happy
id23215,' stayed at the travel inn for - nights in march. we were a bit concerned because we werent sure how far it would be from transport-attractions etc. we didnt have any problems though because the hotel is a five minute walk from the port authority bus terminal (where the shuttle bus from the airport stops). it was also a -- minute stroll to the times square---nd street subway station from which most trains ran. we never had to take a taxi anywhere we either walked from the hotel or caught the subway. the hotel itself was basic but good. the hotel staff were ok and the rooms were very clean. we booked a room with - double beds (there were only - of us) so we would have some room to move. the bathroom was clean but the toilet cistern was just about clinging on - one push and it was have toppled; and the bathroom door was off its hinges at the bottom. the room costs us less than £--- per night so for the price and location - it would be hard to beat this hotel. there was a great diner deli grocery store pharmacy and starbucks a few doors away from the hotel. the noise from the traffic was quite loud but that is to be expected and you just take a pair of ear plugs with you. the area felt very safe in fact it felt safer in the evening because it was busier than in the day. in all a good hotel in a good location - well definitely stay there again on our next visit to new york.',happy
id23216,' large rooms with beautiful views; outstanding customer service; very good restaurant for all meals; good location close to west river and -- minute walk to the theater district.',happy
id23217,' stayed for three nights with the uic rate ($----night). the good: + comfortable clean spacious room + conveniently located to uic and - minutes from taylor street (lots of restaurant options) + friendly staff + reasonable fitness room - ~- pieces of cardio equipment and free weights with one bench + reasonably priced restaurant with good selection of options (for a hotel) the bad: + internet was wireless only and was not free - marriott needs to differentiate itself by making this free across all of its brands. internet access is now no longer the novelty it was two decades ago! + no ability to turn up the heat - choice was either air conditioning (very cold) or no fan. i went with the latter...',not_happy
id23218,' the hyatt at olive - is what i consider the perfect hotel for both business and pleasure. it is new in great condition centrally located has an awesome gym - pool and the concierge staff (especially alex) will go out of their way to make your stay pleasurable. many thanks and i will certainly come back for more.',happy
id23219,' i have just returned from a - night stay at the argonaut. i am pretty fussy about the hotels i select as i often travel alone. i was looking forward to the hotel and it lived up to all my expectations. i not only felt completely safe but never out of place. there was a quiet luxury here that was very comfortable. i found the location to be ideal. the hotel is right on fisherman is wharf which as other reviewers have stated is touristy and tacky but the hotel is at the very end of the wharf so you are removed from all of that. my room was on the side which faced the park (highly recommended) so from my window i had a fabulous view of the cable car turn-around ghirardelli square and the golden gate bridge. the hotel could not have been more convenient. there is a streetcar - blocks away the cable car is right next door trips to alcatraz are a five minute walk greens vegetarian restaurant was a -- minute walk the hertz car rental was - blocks away etc. i had been a little fearful that the nautical theme might go too far as i had stayed in another kimpton hotel in chicago (the allegro) where you needed sunglasses and dramamine to combat the garishly bright colors and striped decor. however i found the argonaut to be soothing yet dramatic. the bed was spectacularly comfortable and the room was very large not only by city standards but by any standards. while the staff were not the most cheerful people ive met they were helpful. the concierge was able to get me tickets to alcatraz despite it being sold out during my stay. there was an erroneous mini bar charge on my bill which the front desk staff rectified immediately upon my request. and the bell staff were friendly and efficient. i had them store my bags after i checked out and when i came back several hours later with my rental car i drove right up to the front door handed my baggage ticket out the window to the bellman who retrieved my luggage opened the car and loaded it without my even getting out of the car. my stay at the argonaut got my vacation off to a great start. i would stay there again in a heartbeat.',happy
id23220,' stayed for two nights the weekend of the chicago marathon. the rooms were clean and very comfortable! the location was great close to the subway station and a short walk to michigan ave. the staff was very friendly and helpful. we had a very positive experience and would definately stay again!',happy
id23221,' i took a trip to seattle for a weekend in september with my wife and some friends and stayed in the crowne plaza. we were looking for an inexpensive place to stay in downtown seattle with a good location and clean-comfortable accomodations. we booked the crowne plaza through hotwire for a great place and were pleasantly surprised. the location was very central to lots of great restaurants and shopping and the room was very clean on comfortable - exactly what you would expect for any crowne plaza. my only complaint would be that the hotel was a little bit dated but given the price this was not a big deal. defintely no complaints - would return to this hotel.',happy
id23222,' my wife and i stayed at the avenue in late june with some friends for a get-together in chicago. the hotel is clean perfectly located and affordable. but in my opinion it falls short of being rated - stars. pros: the rooms were spacious suites with a seperate sitting area and bedroom. in my opinion they could use a little updating of the furnishing but overall the suite was nice. the bed and linens was extremely comfortable and clean and we had a great nights sleep. the hotel is perfectly located just a half block from michigan avenue. perfect location for tourists visiting the windy city. there is a rooftop pool. cons: the rooftop pool is fairly small and their are few lounge chairs available during peak hours. in addition there is no staff for poolside service which really takes away from what could be a very cool vibe to escape from a day of touring the city. there is also no real common areas in the hotel to have a drink with friends and-or conduct a business meeting. the lobby is very small and simply utilitarian for checking in and out. room service is limited. the hotel restaraunt is really a chain burger joint that is connected by a door to thehotel lobby. think chili is with a british pub theme. for a $----night you get a clean room with a great location but thats about it. solid - star hotel',not_happy
id23223,' i would probably make it -.- or -.-- out of - stars if i could for one reason (read below). read prior trip advisor reviews asked for room on high floor quiet and also was checked in early at --- pm. stayed in room ----. staff courteous. parked - blocks away at --- north charles street for a total of --.-- as opposed to valet. asked about upgrade to tub but not available if you want a view ask for it to us it was not a key consideration. a nice perk if you are into it is the wine tasting from -:----:-- . wine was good and the setting is very comfortable. it would be nice if they had some crackers or just a touch of food. we walked over to little italy for dinner at amicis it is only a mile but you do walk past the block but a --- at night no big deal. the beds were great - star as well as the comforter and the pillow. kimpton has put alot of effort into this area and it shows. the only slight negative was the exercise room. the equipment a couple of life fitness ellipiticals and treadmills and about - machines are top flight. the issue is with the tv is in the fitness room. they need to be re programmed and kimptons needs to pay to install a headphone slot where it is easy for guests to plug in. they supply free headphones towels and the room has high ceilings and is airy. i knew where to plug them in but most people will not. i did talk to the front desk after i finished my work out and they acknowledged that they had received some calls about this it was mildly annoying but not worth deleting a star. room was clean . property deserved the -th star with a late checkout which was very nice.',happy
id23224,' my sister and i stayed at the muse in august ---- for our first ever trip to nyc. we we beyond impressed with what we found at the muse. the hotel is beautiful the staff very very friendly and willing to bend over backwards to help you. we were very surprised with the room as we had expected it to be very small. we loved the little funky touches throughout the hotel the animal print bathrobes the restrooms that have different themes. the wine hour was great sipping sangria at -pm felt very indulgent! the location was fantastic both times square and sixth avenue were a couple of minutes walk away. we will return to nyc many times and each time we will stay at the muse',happy
id23225,' we found a great deal on the hilton website for the waldorf=astoria in new york. so great that i was worried when we checked in if it would be honored. it was a surprise birthday trip for my fiance and he had only seen the hotel in movies so needless to say he was impressed (i didnt tell him what i paid for it). the room was very very pretty small (but all rooms in ny are small) and clean. it was so romantic that it was hard to believe that we were within the hustle of new york. the view was over the church and we saw a wedding start very sweet. we went to the us open while we were there. grand central was so close that traveling to and from was a breeze. the area was nice and we felt pretty safe at night. my only regret was that we didnt eat in the hotel at one of the fabulous restaurants. please do and tell me all about it!',happy
id23226,' stayed here with a friend for - nights in july ----. the hotel was very easy to find from the metro station and was within walking distance of the historic district shops bars restaurants and the greyhound bus station (which was important to us). the hotel is lobby was lovely and the staff on the front desk friendly. our room was spacious and had very comfortable beds. the bathroom layout was unusual but was very big and suited us fine. we did not eat in the hotel at all so cannot comment on restaurant or room service. the only minor downside is that the room doors seem to slam when they shut and this (along with a couple arguing in the corridor late one night) did disturb us a little. we got a night free when we booked - nights - if this had not been the case this hotel would have been a bit out of our price range. overall we had a nice stay here and would consider this hotel if returning to philadelphia.',happy
id23227,' the east side location is a little bit off the beaten path for the touristy destinations but well worth the detour. it is tough to find rooms with two queen beds in manhattan; the affinia has not only queen beds but a separate bedroom and a kitchen. i was worried when i saw the hospital across the street but even in a room facing the street we heard nothing. i would definitely recommend this hotel for families.',happy
id23228,' we stayed here at the end of our week long trip to colorado so we would be close to the airport for our flight out. we were only there for a night so we didnt really need a lot but what a wonderful surprise it was to find all the amenities at this hotel. the receptionist was very nice and helpful. they have two computers with a printer for guest is use. it was great to be able to print my boarding passes before we got to the airport. the room was huge. i didnt realize it came with a full kitchen...full size fridge microwave dishwasher and two burner cook top. master bedroom area (king bed) was very large with separate tub-toilet area behind a door and a well-lit sink area and very large closet outside. bedding was wonderfully comfortable. the kids slept on a queen size sleeper sofa. living area also had a big ottoman desk and lounge chair. they advertise a continental breakfast but they had fruit salad selection of breads two types of scrambled eggs sausage cereal pastries muffins and selection of drinks. there were also several restaurants within walking distance. we paid $--- making this the best bargain weve had in many years. we will seek out the homewood suites brand on future trips and ive already told family members about our very positive experience.',happy
id23229,' room too small. bathroom extremely small. only good thing is the location. i wont come back to this hotel the next time i am in boston.',not_happy
id23230,' leaving aside the odd layout of the rooms (my husband bumped into walls several times) and the hotel itself (try the walk to the health club) the most confusing aspect was the service. while staff were friendly quite frankly their communication skills were poor. had two bad check in experiences that set the tone for the visit. check in check out getting a cab all the basics of a hotel stay (with exception of room service staff who were lovely and delivered on time) were awkward and unpolished there must be better luxury hotels in washington in fact there appear to be two within two blocks.',not_happy
id23231,' my husband and i travel quite frequently and we thought that we would stay at this hotel and try it out since we had never stayed in an omni hotel. when we arrived we went straight to our room and when we opened the door it smelled like simone had been smoking in our room. so we immediatly called the desk and they were able to get us into another too right sways. we were traveling with our --month old daughter so it was. very important that things not go wrong. we booked a room with the fold out loveseat but neither of the two rooms had one. so we requested a crib. the crib was great although i could badly reach into it for the side rails didnt adjust. my daughter didnt want to sleep in it do she slept in the bed with us. the room wasnt that great. you can tell the hotel had been there for awhile with all the monor imperfections. for example the bathroom door didnt shut correctly letting daughter in with just a push on the door. the floor had some broken tiles and in the tub. a good point was there wad s vanity just outside the bathroom which allowed myself to get ready whole my husband showered and i didnt have to deal with the humidity of the shower. the bed and linens were comfy. my daughter rolled and rolled and rolled all over the bed. she loved it just as my husband and i. we decided to eat the breakfast buffett which i definatly recommend. it is great. everything you could ask for for a breakfast meal. the staff was nice and courteous over all. we knly stayed for - days and it wad pleasant. it wasnt the best hotel but definalty not the worst.',not_happy
id23232,' a unique experience definitely will return. the service the people the location the unique rooms the vibe i give it an a+++++.',happy
id23233,' ive just returned from a trip to nyc and had a fabulous time! im from scotland and had never been to the states before so wasnt quite sure what to expect - but it was a blast from start to finish! :d i arrived at the hotel around --.-- and although check in time wasnt until -pm according to the paperwork i had the gentleman at reception said this was no problem and would we like either a quiet room or a room with a view :d it was nice to have the option and we selected the view - as we were on the -th floor it was pretty quiet anyway so a win-win situation! :d i imagine during the high season the early check in and room choice will not be available but as we were there during the quieter time of year it was very much appreciated. the room we had (---) was a twin room. the beds were roomy very comfortable and had loads of pillows so no sore neck! lol! there was also a desk-dressing table tv with a good selection of channels hair drier iron and walk in wardrobe-closet. there was also a well stocked mini bar and on top of that was a selection of chocolate-pringles--st aid kit etc. all these however are on pressure pads which if the item is off its pad for more than --secs is automatically added to your room bill. we accidently knocked the pringles over and you woulda thought a grenade was about to go off the way we chased after it to return it to its rightful place! lol! the en-suite bathroom was very clean and had soft towels nice complementary toiletries and also a sewing kit. if you wish to avoid the mini bar (note: no prices are stated for these items) there are vending machines on some floors - these are listed on the back of your room card holder. you can buy juice-soda or snacks chocolate biscuits etc. these vending machines also carry a few essentials such as toothbrush and tampons which is handy esp if you arrive late and dont fancy venturing out for some toothpaste! lol! the drinks from the machines are $- and the foodstuffs vary between $- and $- so not expensive compared to some other hotel vending machines ive seen in the past. as we were staying on a room-only basis i cant comment on the in-house food. there is a sort of flashy jazz bar-restaurant that can be accessed from reception. however this is not attached to the hotel so you cannot take drinks from there to your room. we never bothered to see if there was another bar in the hotel as despite the prices we just loved the atmosphere at the jazz bar :d the staff in there were also amazing people to chat to and didnt mind if you nursed your $-- beer a little longer than usual to make it last! lol! outside the hotel you have a subway approx --secs walk east as well as central park museum and planetarium. head west to columbus ave and you have a bar-grill newstand bagel-grocer shop and off-sales-liquor store. take the -min stroll west along w --st street after columbus and you will find amsterdam ave which has loads of restaurants-bars-shops etc. ovbiously being further uptown there isint a huge amount to do in the immediate area of the hotel but by taking -mins to walk a block or two and there is plenty places to eat and drink and with the subway being at the end of the street the city is yours for the taking! :d at the end of our stay check out time was --. as we werent flying til the evening and didnt fancy lugging our bags around the city we asked if there was some kind of place we could dump our stuff. we were told the hotel had a strong room where our bags could be left free of charge and we were given tickets for them so no-one else could accidently take the wrong ones. this was great as it allowed us to have a few precious extra hours enjoying the city safe in the knowledge that our stuff was safe. the doorman bellboy housekeeping and front desk staff are all very friendly at the excelsior and nothing was too much trouble. im not sure what happened to previous posters but our experience of the staff here was a good one - either the hotel have improved things or we were just lucky im not sure. but either way ive no complaints about the excelsior hotel :d',happy
id23234,' i stayed here for a conference in mid-june. the first room i was given was dirty especially the bathroom. the tub and shower curtain had mold and grime and the bathroom floor was littered with hair. also the towels were dirty and dingy. when i called the front desk the staff member was very polite and offered to switch rooms which i accepted. i ended up with a room overlooking the harbor. the view was fantastic. and the bed was really really comfortable. but this room wasnt without problems. it was very noisy. i could here my neighbor is tv. additionally the street noise was incredibly loud. the windows did very little to filter out street noise. the towels in this room were also dingy and worn out. pros: staff was nice; great location; lobby is nice looking; comfortable bed cons: noisy; towels are old and dingy; first room was dirty especially the bathroom; parking is expensice',not_happy
id23235,' this hotel is well located in the downtown district near the cable cars and the stores. rooms vere ok but you get what you pay for. breakfast was poor no milk for the coffee so we had to go and buy some starbuck coffees nearby. service is ok but no smile there!!!!',not_happy
id23236,' we were on our way to miami for our honeymoon and spend the night there for a early flight. room service was terrible....it was cold and extremely expensive. all the things that made it the worst hotel -bad room service slow expensive cold food -we pillows were really hard and uncomfortable. -the ac unit was extremely loud -they forgot to do a wake up call for us the next morning we almost missed our flight.. -front dest would not pick up calls..... it was just ridiculous........you are better off in motel - at least its cheaper.',not_happy
id23237,' we stayed for a - night city break; the staff were really friendly and helpful and we had a really nice modern clean room....it was a bit small but rooms do tend to be small in ny no problem with this. the hotel is near to bloomingdale is has a subway stop just across the road and it is only a fairly quick walk away from central park. it was a bit noisy when getting to sleep but there again we are in a very busy city so cant really complain about this. we didnt eat at the hotel as we spent the majority of time out in the city but there was always some fresh fruit available in the reception area which was a nice touch when youre heading out for the day. we had no problems at all and would stay again if the price was right.',happy
id23238,' *disclaimer* i forgot to post my detailed review after the trip so this will be as basic as they come provided my limited memory....so with that being said-overall great stay! the - things that immediately come to mind is that this hotel is tucked in the back alongside a few other marriott hotel so it is easy to miss it or go to the wrong property if youre not really paying attention. also the property sits on the service drive of the expressway so consider the (one way) rule. short drive from the airport nice lobby courteous staff clean rooms great bed. i remember the shower to be a bit upscale-which was nice. express check-in computer for our flight home that was located at the front desk was a plus.',happy
id23239,' i had a very pleasant stay at the hampton inn--airport in mid-february of ----. we had a group of approximately fifty volleyball players parents and coaches in columbus for a large volleyball tournament and the hampton inn was extremely helpful in accommodating our large group. the staff at the front desk was very friendly and flexible. the group discount rate of $--.-- per night was extremely reasonable and better than we could find elsewhere for such a quality hotel. the room was not particularly spectacular but it was clean and pleasant. the bathroom was very spacious with an extremely large and convenient counter. my favorite part of the experience was the free hot chocolate and otis spunkmeyer cookies in the lobby. ive never been to a hotel before that was willing to admit that there are actually people in the world who do not drink coffee. i really appreciated that extensive of hospitality (and drank about twenty cups of hot chocolate in response). the location is extremely close to i---- which took us downtown in less than ten minutes. the only potential drawback of this hotel was its extremely close proximity to the airport (as evidenced by its name). i overheard some parents grumbling that the planes flying overhead created sufficient noise to prevent them from sleeping well. as a deep sleeper i slept like a rock and had no problem but light sleepers might want to be further away from the air-traffic noise. ultimately i would recommend this hampton inn to anyone. we had a very nice three-night visit and i hope to return there next year.',happy
id23240,' our stay was for - nights at the junior suite and we booked through the hotel is website. i do encourage you to sign up with their frequent guest program sofitel privilege and you will get extra perks. we were given a room on the --th floor. the suite itself was tasefully decorated and had comfortable fittings. the bed was very comfy and i slept well in it. the bathroom was spacious (seperate shower and bath tub) and has nice amenities even a candle and a loofah! wasnt impressed with the service in the restaurant. seems like they were understaffed for breakfast and our waiter seemed rushed. food was okay and nothing to rave about. front desk personell were helpful and concierge was very knowledgable. they could also suggest walks around the city for you. main purpose of our trip was to dine at le bec fin and morimoto. lbf was only a few blocks away from the hotel and i definately recommend having dinner there. morimoto was excellent too and a cab ride was less than $- each way. for breakfast do stop by miel is bakery just a few blocks down for delectable french pastries and cakes. there is even a mcdonald is just a few steps away far if you want to grab something fast and cheap.',happy
id23241,' couldnt buy stamps for post cards. someone told us to ask at the desk. the girl looked us up and down and asked if we were guests there. i said yes . she looked like she didnt believe us so asked for our room number then reluctantly sold us a couple of stamps as if she was doing us a big favour. they took our cups when our room was done and didnt replace them no coffee or tea left either and when we asked we had to tip them to bring us some and they made us feel feel as if we should be paying for them. it all looked good and some of the staff were helpful. pity about that nasty girl.',not_happy
id23242,' this comfortable hotel in an excellent location on the upper west side - only a few minutes walk to the subway - lives up to the expectations previous reviewers have set. friendly and helpful staff lovely and tastefully furnished rooms even with a miniature kitchen which we didnt use and a lovely view from ours looking east over the rooftops. the only minor complaint was that unlike many rivals there is no free internet in the rooms i hope they change that - lots of beacon guests take their laptops and ipads to the starbucks next door to catch up on the net - but it probably wouldnt stop me booking again. a lovely place to stay.',happy
id23243,' stayed here for - days. w- - and - yr old. pools were beautifully maintained as was the pool area. water was nice and warm. many different areas to lay in the sun in peace or if you wanted to watch the kids in the pools or ride the lazy river. lots of facilities for both kids and non kids: gym spa coffee shop in lobby restaurants pool bar hot tubs mini golf ice cream shop. all were very well maintained and well staffed. the staff was amazing. everyone was very helpful and friendly. we asked a few unusual requests and they were always ready to help anyway they could. i have stayed in many hilton properties and i would rate this the best so far. cant really comment on the restaurants very much as we ate off site mostly. the only con i can think of is that it would be nice if they offered some isuites w- kitchens for longer stays. other than that this is a fantastic place to stay. well definitely be back!',happy
id23244,' my husband and i stayed in la luna inn for two nights during a recent vacation to california. with tax we paid about $--- a night a good value i think. the hotel is very cheery and nicely kept. the room was small but that really didnt bother us. we werent in it much anyway. a little bit of a hike to the attractions near fisherman is wharf but we didnt mind. this is not the hotel for you if you want to step out the front door and be next to the attractions. but if youre up for a walk or taking the bus then you wont mind. we had a room towards the back of the hotel and the street noise wasnt a problem for us. free parking is a definite plus. breakfast was toast and prepackaged muffins but it suited us okay. nice stay overall.',happy
id23245,' i love san antonio and i have stayed several times but this place is unbelievably ridiculous - in a bad way. you have to have a key card to access the elevators. you cant access the riverwalk (by elevator) after --pm. you cant even go outside to the pool after --pm. most places wont let you swim after -- (which ill never understand) but i was there - days and never even saw the pool. the rooms are way overpriced and dont believe there website where it says balconies. there is not even one!!! oh i take that back they have inside balconies overlooking the ballroom (which is pointless). and the food - disgusting - on the breakfast menu you have your choice of brisket or rotisserie chicken for breakfast??? no plain bacon and eggs. and of course the food is obscenely overpriced. the staff were snobby and rude and had a better than you attitude. i wasnt impressed with the location - our room was allegedly an alamo view room but i couldnt see anything but rooftops and since the elevated wont let you go to the riverwalk after -- i had to walk around the entire hotel and one area on the side had some sketchy characters hanging around. all the other hotels i stayed in on the riverwalk dont tell you when you can and cant go outside. i also had to wait -- minutes to check in and out and they tried to charge me extra fee for checking out late while i had been standing in line. no impressed with this place at all. there are several great hotels on the riverwalk that have great atmosphere and service - this is not one of them.',not_happy
id23246,' we stayed at the watertown hotel after reading all the great reviews. definitely it is a nice clean hotel in a safe quiet neighborhood right by safeco. all the rooms have a modern clean style. the hotel itself is quite new maybe ---- years old. the parking is free (which is a plus considering downtown hotels charge for parking). the complimentary breakfast is a very generous buffet consisting of boiled eggs frozen waffles selection of teas and starbucks coffee jam butter toast cereal oatmeal yogurt some fresh fruits. within walking distance there are plentiful restaurants just one street over situated right by the university of washington where you can get good cheap eats and soak in the college atmosphere. other amenities that are nice include aveda hair and skin products in the bathrooms and you can get a complimentary cart. i got the spa cart which had some nice bath products and a foot massager and relaxing cd. the only gripe i had is driving in to downtown seattle for tourist activities may prove a chore as seattle traffic can be a bit bad. i might try a downtown hotel next time i visit seattle just to get a better feel for the sophistication of this city. overall though watertown is a great hotel for the money.',happy
id23247,' stayed here one night because of a missed connection through charlotte airport and would not voluntarily return. hotel is in serious need of modernization. the carpets and the fittings in the common areas of the hotel were pretty tattered and dirty and there was a very strong odor throughout. the room itself was better than i would have thought considering my first impression of the inside of the hotel. the room was reasonably clean and the bed was comfortable. i would say that if you were trapped at the airport you could probably do worse but i would not want to bring my family. i needed to send a couple of emails and the wireless internet was unusable inside my room so i had to use the pc in the lobby. i think the house keeping staff are dong a better job than the owners of this hotel.',not_happy
id23248,' yes close to fire station but a good central location for shopping and good eats. room was clean and staff were friendly and helpful. good free breakfast on -nd floor. parking is $--+ but they were prompt in getting our car. i would stay here again.',happy
id23249,' so apparently this is what a ritz is these days. i havent stayed in one for a while but was attending a conference based in one so gave it a try. it only served to reinforce my stereotypes. i continue to prefer four seasons hyatts and boutiques. this is a hotel for people who like frumpiness and appreciate the overly-dramatic intensive type of service. for the price (and given the hotel name) the room is shockingly simple. there is a surprisingly small flatscreen tv. i had to move furniture to plug in my phone near the bed. actually good luck finding any power outlet that is not on the desk. the clock radio takes cds (!) (there is no cord to plug in an idevice). to its credit the bed is very comfortable. internet service was ok. it stopped working a couple times but quickly came back. speeds are what youd expect (poor). the bathrooms were nice but they didnt provide any amenities outside the usual. also the products were generic in plastic tubes. i expected more (eg bliss-kiehls at competitors). it has the usual over-priced breakfast; however the order was delivered incorrectly (which they promptly and apologetically remedied). the bill was also wrong - the hotel added valet parking when i didnt have a car. the $- bottled ice tea for sale on the bedside is a nice touch (well $-- when you add taxes-fees)... the service is great - staff was very helpful with a few specific requests. however personally (guessing this is generational) i cant stand the over the top style of service they use here. it is stuffy and formal annoying and uncomfortable. i dont need to wait for you to walk around the counter and bring me somewhere. the handoff from employee to employee. the way they take the door out of your hand to close it for you when leaving a guest room etc. honestly i dont get why people stay here. it is a poor value. the exterior is amazing lobbies are nice and staff is friendly. however the rooms are aged and simply functional and way out of sync with the pricing. with a solid renovation this could be a --- star hotel again.',not_happy
id23250,' very nice full service hotel. the staff is friendly and very professional.',happy
id23251,' me and - of my girlfriends travelled to chicago at the end of april to celebrate my --th birthday. while originally booked at another hotel chain i was able to secure a great rate on priceline. we were so pleased that we had to opportunity to stay there as our experience was amazing! before we arrived i did a little research and stumbled upon the hyatt regency chicago facebook page. their page is full of local events things to do as well as promotions where you can save on rates parking etc. you also have the ability to leave a wall post regarding your trip and someone will usually get back to you pretty quicky. i did this prior to my trip and had wondeful conversations with jennifer who went out of her way to satisfy all my requests i.e. quiet rooms as well she made my --th birthday extra special...ask her to sing for you if you ever get a chance to meet her :) we had arranged our own transporation and reached the hotel in no time from the airport. when you first walk in it is pretty daunting as it is a large hotel and there is a lot of activity going on however there were a number of staff at the front desk and the lines moved fairly quickly. upon check-in the concierge (i believe his name was michael) welcomed me with a smile and was very personable. he quickly got my friends and i set up in - rooms and we were ready to begin our vacation. the rooms were amazing. i was travelling with a friend who has travelled to chicago many times and she commented that the room size was very generous compared to some of the other hotel rooms in the downtown area. i found the bed comfortable and there was very little hallway-elevator noise during the night. the location is pefect - a lot of things are within walking distance. the navy pier millenium park as well as shopping on state street and the magnificant mile. the river cruises depart from across the street so that was very convenient. for times when we did not want to walk we found the buses easy to use. my friends and i would definitely stay there again - in fact weve talked about making it an annual trip. while it a hotel geared towards the business traveller i did not feel out of place and would recommend that singles couples families girlfriends whoever stay here if they want a pleasant experience.',happy
id23252,' very nice place room was fantastic really big for a basic room. great bathtub nice amenities location was great for downtown cruising and also easy walking to pikes place market. we received free valet parking with the mystery hotel on bookit.com . would definitely recommend and stay again.',happy
id23253,' my husband selected this hotel because he needed an inexpensive hotel within easy walking distance to the moscone center. the first room offered was tiny and noisy; a request for a better room resulted in one that was somewhat larger but by no means spacious overlooking an interior air shaft. the furnishings were drab and dated. the bathroom was just barely adequate in size with a small stall shower with anemic water pressure. for maybe $---$-- more per night there are much better hotels available in sf including the financial district. so unless this location is paramount i would not recommend it. and in comparing prices be aware that there is a surcharge of $--.--- night on the standard-size room rate for wi-fi and that charge is device-specific -- that is if - people want to each use their own laptop (even at different times) that is $--- night more. there is free wifi at the starbucks around the corner but depending on your needs that may not be adequate',not_happy
id23254,' mortifying but true: room ---- is infested with bed bugs. let is hope the management is taking care of it. yuck.',not_happy
id23255,' i did a lot of research and we decided to stay here on our last night in the area so we could be downtown to go to a padres games. as previous reviewers said - the area is seedy. lots of homeless and a kind of deserted feel around. the staff is really nice - all of them. once you are in the hotel it is nice - decent rooms and nice lobby. the main issue we had (aside from the seedy area but we knew that going in) is that they have events on weekends - like hs reunions! we were there last night (saturday) and there was a --th hs reunion going on. all the rooms around us were partying loudly. the really unfortunate situation was that there were - rooms all around us (oh and we have a - yr old) who partied drank and cursed really loudly all night! finally we were awoken at -:--am by the idiot next to us screaming the worst curses. as we prepared to leave the police came and evicted the couple who were causing this problem. obviously this was really unnacceptable and the hotel comped us our room. the manager was very very nice and sorry. so on the one hand the bristol was great in treating us well but the downside is that they seem to host a lot of party people (see previous commenters). i guess if you want to stay here ask for a room not near any reunion or wedding party members!',not_happy
id23256,' great stay from the minute we arrived and valet took the car to the doorman who treated us like old friends to the front desk who asked about our plans and then sent up a welcome packet specifically tailored to us. requests for the car were easy and super quick. the customer service ethic here is above and beyond. room was beautiful and extremely comfortable. room service was prompt and delicious. eastern standard for cocktails and dinner was fantastic worth every penny. would recommend this hotel highly.',happy
id23257,' i expected the hotel to retain some of its old grandeur. i was totally overwhelmed by the constant influx of people in all public areas of the hotel. the lobby was always super crowded with people and luggage to the point that it looks more like a bus terminal than a hotel lobby. the rooms are ok but nothing extraordinary. all the people in my group had trouble adjusting to the double comforters in each bed. one not enough. two too hot. service was unremarkable. when requesting a roller bed all they cared to tell me was the extra charge i had to pay even before confirming they had one available. the hotel enjoys a good location in union square but there are many other choices there..',not_happy
id23258,' ill make it brief the room was dirty and surprisingly dusty. i called the desk and spoke to the office manager. she tried to comp my room for me. i only wanted a clean room. a housekeeping manager mr. dixon arrived and i asked to have the room serviced. he waited until i was in the fitness center and had the room completed. when i returned the room was completed. mr. dixon followed up with a return visit with a few diet cokes. that was a nice touch. i was a little confused about the front desk. they seemed rushed and had no time for me. not rude just bothered. kudos to the rapid response of the housekeeping manager. the room service was good not great. ill stay at the four seasons or the sofitel next trip to the city of brotherly love!!',not_happy
id23259,' i cant add anymore than others have already stated. great --th floor room overlooking the bay - really pleasant staff who seem genuinely to help you - fantastic location for gaslamp area restaurants & entertainment petco park the bay & convention centre. this was our first time in san diego and it wont be the last and i would have no hesitation in staying here again.',happy
id23260,' although i usually stay in a hotel within walking distance of the shopping area around norsdtrom this was a pleasant change. my only complaint was they charge for wifi. this in very annoying in a - star hotel. also there is no self parking so whenever someone came to visit me they paid $- plus tip. i usually dont hang out in hotel lobbys but i found this one very inviting with a great view of the sound. maybe because i booked through hotels.com and got a great deal i had a view of the parking lot. the fireplace was nice and the hotel gift shop is a lot of fun - another unusual element. id stay here again if i could get an ocean view.',happy
id23261,' after reading some of the prior reviews that have been posted about this hotel i was almost tempted to talk the place up just to compensate--but i will keep it real. this hotel is not the waldorf-astoria or the plaza by a long shot...but it is most definitely not the circa----- bowery flop house that a number of the prior reviewers have made it out to be. the rooms were very small (especially by us standards--europeans would find them typical for a budget hotel in a large city) they were clean and maintenance was done daily. the elevator is slow small and a bit archaic. i had a room w- shared bath--the common bathroom facilities on my floor were not a clean but actually a touch stylish (slate paneled walls and floors). the restoration seems mostly complete--it seemed like the main thing left to do is refinish the hard wood floors in the hallways. the location (on the upper west side in the high --s) is praised even by folks who have nothing else nice to say about this hotel--i would back that up but w- one caveat. the one reservation being that the serious partier (yall know who are...) would be better off staying downtown in proximity to the village and the surrounding neighborhoods. the upper west side is a very upscale respectable part of the city--it is however quite well connected by subway. in short this is a nice tourist class hotel. i would not stay here if i was travelling on expense account--but it worth the rates.',not_happy
id23262,' we stayed in a queen suite for - nights in february while on a family vacation. the suite was spacious and had - queen beds - large flat screen tv is a mini bar a balcony and a nice funky vibe to it. the hotel is brand new and suffered from some production problems (phones were out one morning but they noticed we were trying to call room service and they sent someone up to get our room service order -- good save!). room service was very good (i recommend the strawberry-banana smoothie for breakfast and the fish tacos for dinner). they have a nice heated pool and hot tub but they both close at - p.m. nits: for its size the suite could have used more closet and storage space; valet parking is $---night (ouch). we would definately return.',happy
id23263,' stayed in a number of sofitels over the years including this one and it never disappoints. i know that sometimes as is the case in our former home in nyc the sofitels can charge a very high rate. the philly location is better priced than othersr for the quality you are provided. in this case were lucky to get a special corp rate. as we live just outside philly we decided to stay overnight following a wedding down the road at the rittenhouse hotel. we trusted this hotel since we stayed before and its still a great value. modern clean well appointed rooms. probably one of the best bathrooms one will see at this price point... huge clean modern large seperate tub glassed stall shower travertine tile glazed french doors. good-sized flat screen tv is in every room quiet comfortable hvac. the bar area in the lobby is still a nice spot for enjoying a night cap while people watching from a chic comfortable lounge area. only comments include the slow valet parking process...and honestly we walked quite a distance from the elevators to our room. about a city block believe it or not. but i guess that is good since you dont have to hear hotel noise. :)',happy
id23264,' one of the office staff at my company is hq booked the room because it was inexpensive with a good location. i called in advance in make sure that there was a working elevator and that access with my electric mobility scooter would not be a problem; i was given assurances that there was a ramp and all would be ok. i arrived to find that there were steps at the front entrance. i asked where the ramp entrance was located and was informed that the ramp was only for luggage. the doorman said that he would lift my scooter into the lobby when i needed to come and go. once inside i learned that i would not be allowed to use my scooter to get to my room because the mgr felt that the elevator was too small to accommodate it (i didnt agree and im the one with --+ yrs experience using the scooter-. then the mgr said that i might damage the elevator with the scooter and they couldnt risk it. i asked if the hotel referred travelers that they couldnt accommodate to another property but was told (and i believed it) that with the ny gift show that week i wouldnt find a room elsewhere. so i left my scooter in the lobby reluctantly left my only key to it with the front desk and went to my room. yes they put me in a room near the elevator and yes as other reviewers have stated the room was closet-sized. the bathroom was almost as large as the room. the room was decorated in toile fabrics but showed some wear. the next day when i went downstairs the mgr told me that they were completely booked and that someone would only be available to help me with my scooter once (out) in the morning and once (in) in the evening. in other words id better do whatever i needed to do before coming back to the hotel because once i was in that was it for the day. i was furious and threatened to call whatever nyc agency that handled ada complaints; i was told to go ahead. i actually did call and was given the run around from a city office regarding landmark properties. so i spent - days at the mayfair under these conditions. their restaurant was closed for renovations and i ended up buying my dinner from the hot-cold buffet bar at the food emporium supermarket nearby and carrying it back to the hotel along with whatever i needed to drink for the evening plus my briefcase purse etc. my company had prepaid the cost of the room so i had no recourse with the hotel there was nothing i could do but put up with an incredibly insensitive mgr and an old hotel that didnt meet ada requirements.',not_happy
id23265,' if i had been on a business trip this place would have been unacceptable because i need a more luxurious stay. however i was visiting family and once i adjusted to the sparcity of the room it was totally fine. plus side: very roomy good kitchen which saves money on meals practically free internet attentive staff. down side: thin walls thin bed (though relatively comfortable nd theyll give you extra pillows) plain decor housekeeping only every third day. oh and the entryway doors are ridiculous; they are completely manual and since you have to move your own luggage as a single travelor i actually threw out my back moving in and out. conclusion: when you choose a hotel for price you get what you pay for but this was a fair tradeoff.',not_happy
id23266,' the plaza fifty was an excellent place to stay the rooms are extremely spacious with their own kitchen facilities which was extremely handy since there was a deli just around the corner. the rooms are kept very clean and i have no hesitaion on returning there to stay. all the sights are within walking distance maybe a lttle further out than some more expensive hotels but you come across your first sight within a ten minute walk. all in all an excellent place to stay.',happy
id23267,' we stayed at the hotel while in town for a cubs-astros baseball game. service was very good. rooms were very clean and modern. quiet accommodations for a downtown hotel located near the interstate. about the only drawback was the only free wi-fi was in the lobby. great value compared to other downtown hotels!',happy
id23268,' very nice hotel overall clean friendly staff great location. we got a great deal through a travel site and then upgraded to a city view suite when we got there. it was a great room plenty of space and we really enjoyed having a separate living room area and bedroom area. one great thing we did was take the train out from the western suburbs with our bikes. we rode to the hotel and then stored our bikes in the room saves you money on parking. we rode to the beach and up and down the lakeshore. we have no complaints about our time here. many great resturants are within walking distance of the hotel.',happy
id23269,' you cant beat the central location of this property. right on nob hill it was an easy walk to chinatown and union square. with two cable car lines meeting next to the hotel you could get to all the destinations youd wish with ease. i stayed with a friend at this hotel for two nights and had a wonderful experience. our room was clean fresh and beautiful. because i am a platinum marriott rewards member i was upgraded to a junior suite. we had so much room; it was a great value for a hotel in a major city like san francisco. when we were pressed on time during dinner our waiter downstairs quickly brought us our entrees and our check without missing a beat. the concierge was essential in helping us decide how to get to a concert we were attending in the quickest way possible. if you are looking for a four star experience in san francisco i can highly recommend this hotel.',happy
id23270,' we stayed in the kimberly in november ---- for a family get together over thanksgiving. we chose the hotel on location and the apparent quality of the rooms as shown on its website. when we arrived we were struck by the location which is excellent just to the rear of the waldorf a short stroll from park avenue. the public areas were promising too done out in quite a stylish manner but not too glitzy. our room was a big disappointment. we had booked a suite that gave us a bedroom for my wife and i and a bed-sofa for our two children. both rooms had small balconies though the views werent fabulous. my main problem with the room was that it looked very tired indeed with loose fittings in the bathroom and kitchen area and a general down at heel feel to it. we phoned reception and asked what the deal was with the room not being like the one we had booked and were told that only some of the rooms had been rennovated and that ours was one that hadnt. we asked to see another available room and were told that there was only one other that could accomodate us but that it was identical to the one we had already and was just two floors higher up the building. we grudgingly accepted the room that we had been given. spending time in the room allowed us to see just how poor it really was. the worst thing of all was that it was a room where whatever you did you seemed to generate enormous amounts of static electricity so that whenever you touched anything a shock ensued. we gave up kissing th children as each time we were left with stinging lips! one evening i was getting their bed ready in the lounge area and was unrolling the blankets in the dark as it was late and we wanted to get them to bed. as i let the blanket open out i could see a shower of small sparks! fortunately in the wonderful city that nyc is we did not spend a great deal of time in the room. however this was just as well as it was at best poor. i would rate the public areas of the hotel as a strong --star but the room a weak --star similar to a cheap hotel room in france for example. the hotel is restaurant is a dark and uninviting area off the main lobby. we ate there one eveining and had a very good meal indeed. we also tried it for lunch on the day of our departure and found it just as good. in summary make sure that you dont get put in the stables and you will have a gret time at the kimberley. we cant help feeling let down though as my wife was very careful to check on the rooms when we booked and then to be so disappointed on arrival is plain unacceptable.',not_happy
id23271,' not top of the line but definitely not bargain basmement either. we stayed - days and had a pleasant stay. clean rooms free breakfast lots of space for family of - in the king suite but my one complaint is paying $-.-- per day for parking.',happy
id23272,' the inn at el gaucho is a different experience. it is located at wall street & -st which is about - blocks from the subway (- blocks west and - or more blocks north). we took the subway from sea-pac airport and found out that many people dont even buy tickets to get on the subway. but there were inforcement officers who did come on and check a few people. well it is cheap. seattle is really on a honor system.. so el gaucho.. it is subtle.. not too far from things.. very close to the space needle. and the pike market. its perfect. only a few rooms which require walking up stairs.. they do have an elevator for luggage.. so perhaps if you are handicap they could let you go up the elevator but not sure about that. it is a hotel that is just far enough away to be in the best spot you could figure. the room was fine and bed very luxurious..they have a fine insider crowd that caters to their upscale nightclub atmosphere.. somewhat expensive.. ordered a very generous tasty filet migon and salad and crab app.. $---.. but was great..you must go to the breakfast place cj is.. just two blocks to the left (away from downtown).. it is the best.. pros: great room cons: expensive food problems encountered: they didnt have our reservation--it was put in wrong.. advice: call the hotel to confirm your booking with them.. they have to have someone re-enter information that is faxed to them.. and they can have mistakes.. call a day or two after you make booking.com to ensure they have the right information',happy
id23273,' steven l austin when i checked in i got a room that was full of sounds seemed like strange sounds kept crawling out of the air condition system (the room was next to a rather noisy ice machine i discovered later) i went down to complain and got a corner king suite for a modest --$ extra. i also go a club upgrade for --$. so after a short sleep (due to jet lack) i woke up end went to the club lounge around --:-- was a bit lonely feeling since there was only me and a guy that was pulling out the ethernet cable form the concierge computer since there was no wi-fi. suddenly we were - since a lady came in for some tea but there were indeed tea bags but not hot-boiling water. and by all means it was not overly exiting what was on display. i had a bagel that tasted liked i had been through a lifespan of defrosting back in freezer and he on display again i went straight down and asked to get my club privileges revoked and that was a great thing to do. see the downstairs bar roaring fork was a true safe heaven they had a generous hour with outstanding good food to crazy prices their burger was amongst the best i had for ages the drinks was big as texasses and you got them for only a few dallas great meal - dallas ++ drinks a staggering good margarita for -++ the staff was real nice and the place was as cosey as a hotel bar get in major chain hotel. the foh asd concierge trish was very warm and full of kind advice for a chain hotel they knew the fine line between offering a service and also when to simply let have some privacy. the breakfast was not up to the price tag i suggest you walk over to the drilskill hotels ---- bakery much better quality and also a impressing setting when you walk around the lobby a real landmark. i had - great days and nights i hope to be back there at next years sxsw.',happy
id23274,' i had a quick - night trip to washington dc and decided to priceline a hotel. i ended up at the renaissance mayflower. apparently the regular rack rate is $---....thank goodness i paid less than half that price. this hotel is definitely not worth all the hype or the price. dont get me wrong the hotel is beautiful and historic but that also means some of the room features are also historic. time to upgrade the rooms! we were in room --- with two doubles. the room setup was awful. the tv was located on one side of the room making it difficult for one person to watch tv from the bed. the tv was really old too. there was not a lot of storage either. the tv was in one of those big cabinets and there were some very small drawers underneath. the closet was rather large but sometimes it is a pain hanging up everything. the bathroom door doesnt stay open which makes for a rather steamy mess. we used a shoe to keep the door open for ventilation. i just was not impressed with the room at all. the location of the hotel was just ok. many of the shops around the hotel close very early....so if you want a snack make sure to grab it before you head in for the night. the walk to the major attractions wasnt too bad....i think it took us about ----- minutes to walk to the white house and about ----- to make it to the holocaust museum. the nice thing was that there is a metro stop on the same block! i wouldnt stay here again unless i pricelined the hotel and got a killer deal!',not_happy
id23275,' first let me say the staff was amazing really nice and helpful. they were the best thing about this hotel. some of the nicest people ive dealt with. absolutely aaaa staff! the first thing you will notice is you have to walk up steep steps to get inside this hotel. if you have knee problems as i do this will prove to be wearing after a couple of days. it is also very awkward trying to get your luggage up those steps. there is no place to park so you have to pay for valet service which is about forty dollars a day! the dining room was divided into to parts. the first part the one you see first and have to walk through to get to the second part was ok. it was kind of dull and dark and not nearly as nice as the second part which was bright and beautiful. we ate in the first part. the food was awesome... but expensive. although i understand they have a dining room and want people to use it i was disappointed that they did not have any information on local dining alternatives. right down the block was a small grocery store that had a deli in the back that had the best sandwiches you could hope for. because their dining is so expensive i recommend you take advantage of the local restaurants. our room was unbelievably small. i mean small.... followed by a bathroom that was also really small. my husband and i couldnt both put our toiletries in the bathroom at the same time. there was no room around the sink and there was no vanity. there was a small desk in the room which is where i would do my hair and makeup. our room did have a window that looked out on a courtyard. although i have no idea how you would get to that courtyard. the beds were comfortable. there is no closet. there is a wardrobe keeping in style with the old victorian decor but very little room in it. one side has the tv and underneath the tv was a small frige but the frige was full of liquor. the other side you could hang your clothes. but there was barely enough room for both mine and my husbands clothes. there was no place to put your luggage. so... we had to just put our suitcases in the floor and try to manoeuver around them ... which wasnt easy because there was barely enough room to walk by the bed and the bathroom door. and there was no chest or drawers so we literally had to live out of the suitcases... which were on the floor. we were attending a conference at the convention center. this hotel was - --- block from the convention center door even though they advertise - blocks away. this may not seem like much of a difference but when it is --- degrees outside and you are walking back and forth all day... it adds up quickly. oh.. and they inflated their prices for the convention. when i was researching this hotel their advertised prices were from $-- . we paid more than double that. and for the price it definately was not worth it.',not_happy
id23276,' hilton garden inn time square is a super hotel for many reasons. location is excellent to restuarant row time square and broadway. the rooms are always great extremely friendly and helpful staff and the best rooftop hotel bar around the corner on the --th floor as ive ever seen!',happy
id23277,' we stayed at the chancellor hotel - cant beat location- we took the train from sfo airport to union square and then we walked with suitcases about - blocks. right on union square and on cable car line. awesome to hear the trolly cars! union square - huge macys-nordstoms that you can see from chancellor hotel. first impression of hotel - old. small rooms and bathrooms. we had two twin beds - the hotel has no a-c but it is was cool in san francisco. they really need to update the lobby! the price was great and again the location is the best. if i had to do it again - i think that i would stay in little more modern hotel but the location and price are what the chancellor is all about..',not_happy
id23278,' what a great home base for our nyc escape. stock up at batali and co is eatily across the street and have a picnic in madison square at the end of the block. finish with something yummy at the shake shack in madison square. head down broadway a few blocks to union square and the greenmarket. west village is a nice reasonable walk away. times square as well. subway is at the corner and can put you anywhere you want to be. for those not familiar with ny what is so nice about this area is that you are in a place where people actually live and has the neighborhood amenities youd expect. yet at the same time it is all around the places where tourists want to be. id stay here over a huge times square hotel anytime. the prices at this hotel were very very good for when we stayed. it is not fancy but it does have all the basics. the front staff did go out of their way to be friendly and helpful. leaving bags at the hotel for our day of departure was easy. wifi worked and there is also a terminal in the small lobby. parking next door is not a bargain but at $-- per day on par with the rest of nyc - validation was easy. we would definitely consider staying here again... as should you.',happy
id23279,' the fitzpatrick grand central is a boutique hotel in a great location in midtown manhattan. the showers were great the room was quiet and the staff was excellent. i prefer firm mattresses and if you prefer the same then this is not for you. the mattress was of a high quality just too soft for my liking. but if you like soft mattresses then this is a good hotel for you.',happy
id23280,' stayed here for one night for work. it is in a great location right downtown. the sign in was a first it is all electronic like checking in at the airport now. barely dealt with the staff. only one elevator working and it was slow as death. my room was nice and clean but essentially a hallway with a closet at the end. very very cramped. the bathroom was nice. the bed was a small queen. really a full. yet another hotel stretching the truth. it was somewhat soft but cheap. would stay again for work or if location was important maybe the other rooms are not converted closets. tv was very small and sounded like an am radio. location: - of -- staff: na room size: - bed comfort: - bathroom: - clean: -',not_happy
id23281,' this hotel offers great service with very spacious clean rooms with great bathroom amenities. free wi-fi is available along with a fully equiped business center if you do not have your own computer. the grounds are beautiful with streams and well manicured lawns. hotel is located closed to the airport and rail station and offers a convenient shuttle service to-from both. what i liked least was that there were no dining or shopping options with-in walking distance. the hotel does have a nice restaurant and offers room service. we had room service and the food and service were good.',happy
id23282,' we spent one night out of the - we had expected. the hotel is an old one but not acceptable. our room had poor lighting a plank for a bed but the one thing that did it was the stains on the supposedly white bed coverlet. look around a bit more and the arms of the upholstered chair were dirty and the hallway carpet had a big stain on it. the room is carpet was one of those squiggly black ones so who knows what stains were on it. i would not recommend this one nor would i return.',not_happy
id23283,' upsides: fantastic staff as in all joie de vivre hotels making you feel right at home. wonderful and super comfy beds and linens rooms are well stocked. very cute and quaint decor. wine reception brings people from all over the world together over some great wines. downside: dicey neighborhood hotel rooms are spotless and at the same time worn down (chipped paint dirt on walls) noise level is high ( you will be up at crack of dawn) that said you cant beat the value staff or home feel this property offers!',happy
id23284,' for the price i couldnt expect better in this area of the city. the location is fantastic and let is face it who comes to ny to hang out in the room? the bed was clean and comfortable and while the bathroom was not great (there was a lot of mold in the shower) it had hot water. the staff was really helpful as well and there was hot coffee in the morning.',not_happy
id23285,' yo! i travelled to nyc a week or so ago for the joe calzaghe fight with my crazy friends lol! and stayed at the hotel carter. i had no trouble at all the doormen were cool to me only spoke to reception twice stayed in my room maybe - hrs a night! if you are partying in nyc you do not spend time in your hotel room end of!! . i had some where to hang my clothes a hot shower and a king size bed not much of a view but who cares you are in the best city on the planet live it love it!! its cheap basic maybe a bit shabby but it is fine! god bless nyc!!! try the hotel carter for comedy value old skool new york! i will be staying there next year for sure!!! much love andrew mellin pontarddulais swansea wales uk',not_happy
id23286,' i got a great rate on priceline. i totally enjoyed my stay here. everyone was nice and very helpful. i love the lady in the restaurant who waited on me two days i ate there she is an older hispanic lady i didnt get her name but she is so attentive to you. food prices in the restaurant are reasonable. i wouldnt suggest the buffet breakfast as i did that the first day and everything was cold...the next day i went next door to luby is for their buffet breakfast and it was much better. so if you arent ordering a hot breakfast plate then try luby is for their buffet i also ate several lunches and dinners at luby is they are more expensive than the hotel restaurant though depending on what you order. there is a mexican place down the road that also has wonderful food but they close fairly early. anyway my room was a comfortable king bed nice linen a firm sofa a chair desk excellent and very clean room w-frig (not very cold) and microwave and bar sink. bathrooms are huge but adequate the ac worked wonderful nice large window overlooking the pool area and the pool was very quiet hardly anyone used it. they have blackout draperies so no problem with too much light if you want to take a nap during the day which i did....the front desk is really helpful and the maid was great i didnt want her coming in my room at all during my stay (put the do not disturb sign on your door also) so i caught her in the hall tipped her and got extra towels wash cloths for week i was there...dont forget to get extra coffee too if you need it but i thought the little coffee makers w-coffee pods made the worst coffee i ever tasted:-( the little business center was great i had to use it once to print somethings off the computer. i looked at the laundry room and the work out room and they both were very nice but i didnt use them. the only thing that would make this hotel better would be an actual room where you could sit down and have some snacks their snacks are limited and they have a little closet type room off the main desk where you can go and buy them but no place to sit unless you go in the library area to eat them or take them back to your room. they have free airport shuttle (tip the driver though) which i ended up not using but nice to know they have it. the hotel was quiet while i was there....the two elevators they have were adequate not usually full. all in all my trip was very comfortable and nice. i would definitely stay there again.',happy
id23287,' this hotel was pleasantly chic and sophisticated! the rooms are very contemporay yet edgy.... small yet intimate. my only complaint is no hook in the bathroom to hang towel or robe. great location in manhattan close to food and shopping. i would highly recommend it and will definitely stay again. also this is the hotel that carmelo anthony is wife lala is staying in during the filming of her reality show.',happy
id23288,' the best thing this hotel has going for it is location. it is a couple of blocks from the mall and within walking distance to most of the downtown museums and monuments. this is a big plus. that said everything else about the hotel was mediocre or disappointing. the internet connection in the room looks like it is based on some kind of hybrid phone modem-dsl hookup that is frustratingly unreliable and took me at least -- minutes to get connected initially. the wallpaper was peeling in parts of our room. the bed mattresses were so soft my wife and i kept rolling together into the middle (and were small people not heavy). even several floors up from the street it was still noisy though fortunately we were on the side away from the train tracks. im not a city person so maybe the downtown noise is normal. the hotel had bus loads of tours and school groups loading and unloading at all hours of the day and night with associated noise of people yelling and idling buses. based on the website and price i had the impression i would be staying in a premium downtown hotel and what we got was an overpriced average hotel. they charge guests to use the underground parking deck; i would have expected parking fees waived for guests. the on-site restaurants-delis are not bad. we all found plenty of decent food to eat at reasonable prices and they were accommodating with child-friendly meals. there was nothing really horrible about our stay here but i expected much better for $--- a night.',not_happy
id23289,' we have stayed twice at the bently october ---- & oct ----. we loved the location the service and the room. yes breakfast is ott but you can fill yourself with coffee until youre ready to go to the diner (my partener) or the nearby sushi bar( me) the staff are really great (hi tony!) and cant do enough for you. the area is quiet and safe with everything close at hand without the brassiness of other areas of the city. see you in october bentley!',happy
id23290,' this was my first trip to new york city and it was awesome largely because of this hotel. the hotel itself was clean and inviting. the beds were great and the pillows were so nice i wanted to take them home. the rooms are small as is common in this particular city but well maintained. the staff was helpful but do not eat breakfast there it was expensive and awful. the food at the hotel bar however was fairly good. but the best feature about this hotel is its location. the metro-subway is right there so you are only two stops from central park and you are a ----- minute walk from all the main attractions (empire state building time square madison ave park ave etc.). plus you have great places close by to dine at and bars-clubs to go to without having to leave this very safe and popular area of the city.',happy
id23291,' really a very nice business hotel. rooms were clean the bed was fantastic (as usual with the heavenly beds) and the staff was very friendly though check-in was a bit slow. the front desk folks pointed us to some local restaurants and they were always very genuine. starbucks is in the hotel. as a big business hotel it is not particularly unique - just sort of your basic westin.',happy
id23292,' what a great unique hotel. the room was fantastic really spacious. great molton brown products in the bathroom. the food was lovely in clink. breakfast was great. the concierge was really helpful talking us through travelling the t and looked up the location of somewhere we needed to go. welcome champagne was lovely and the location was brilliant. all the little touches and unique way the prison - jail theme has been incorporated was done in a classy not cheesy way.',happy
id23293,' we booked this hotel because of the proximity to the gaslamp district and seaport areas. hotel was in a good location to walk anywhere downtown. the staff was very helpful and friendly. my real only complaint would be that when we booked the room we felt we booked at a fair rate for that location and type of room. but then tou realize that they want $-- a night to park in the ramp or things like $-- for internet service. i realize that this hotel caters to convention and business travelers who probably dont scrutinize every dollar because it can be expensed. but for family travellers $-.-- for a sprite in the gift shop is a bit much! like i said we are not this hotel is target market i get it. so if i were to stay again id bring a cooler and not have a rental car to park! i dont want to be too negative this is a nice property at a great location. my kids enjoyed the pool area and the yogurt place in the hotel was fun for them as well as the convenient starbucks.',happy
id23294,' i booked the hilton riverfront on their website for $-- a night. i thought i was getting a deal but was very disapointed upon arrival. i opted to self park and i took my parking ticket. i parked on the lower level and walked in. i took the elevator up to the main level. the front desk people were friendly and i gave them my hilton honors card. she said that she would wave my parking fees. (this was the best part) i then took the elevator up to my room. i opened the door and the room was terrible. the rooms were very very very small. the two double beds took up the whole room. they cramed a chair in too. the desk was old the tv stand doors were very hard to open and close. the bathroom was very very small. the dark green interior was terrible. the border was falling down too. the rooms were so dark it felt as if you were in a prison cell. the next day i got up around -am. i left for the full day and i came back late that night. i walked in and nothing was done to our room. the beds werent made the bathroom wasnt cleaned etc. i called down to the front desk. she put me on hold for ten minutes. i gave up and i walked down. she then told me that she was checking in on the matter. she was trying to check the maid is list to see if they had cleaned it. i told her it obvisouly wasnt. she then told me that i probably had my do not disturb sign out . i told her no! i couldnt believe she was getting an attitude. her manager than came out and offered us two free coupouns to breakfast. she said breakfast starts at -am. i told her thanks but no thanks. my flight left at -am so the vouchers were useless. i will not stay here again. beware when booking. i have seen their rates as high as $--- per night.',not_happy
id23295,' after reading the travel & leisure article giving the peninsula the #- ranking in service out of all hotels and resorts in the u.s. i was a little surprised to find upon arriving on a sunday at the check-in time of -:-- p.m. that my room wasnt ready. the young man at the registration desk said he would put two maids on it and took down my cell phone number so he could call me as soon as it was ready. i returned - --- hours later (having received no phone call.) my room still wasnt ready but after a brief wait they found another one. the man next to me was complaining that he needed to take a shower and his room wasnt ready. even more surprising when the rest of my group arrived at -:-- p.m. only one of their three rooms was ready. it took an additional hour until -:-- p.m. before we all had our rooms. apparently there was a large convention group leaving that day and the peninsula was having trouble getting the rooms made up. (the hotel was full.) another thing that surprised me was that while we waited we werent shown a little more love. a small gesture like would you like a free bottle of water or cup of coffee while you wait? would have helped smooth some ruffled feathers. speaking of coffee it irked us a little that at a --star hotel one has to pay for something - coffee in the room - that is free at the lowliest holiday inn express. a small carafe of coffee from room service will run about $-- total. however the peninsula does give you free bottled water with the evening turndown service. be sure to use the “privacy” and “make up room” buttons. you are locked out while housekeeping is making up the room – i assume for the maids’ safety and to secure your belongings– so you want to make sure they get in there to clean when it is convenient for you. that said this is a stunningly beautiful hotel with top-notch amenities. the extra items requested from housekeeping arrived in fewer than -- minutes (this was my second stay.) and how many hotels have a built-in tv above the extra-large marble bathtub - in a standard room? the rooms are so large comfortable and gorgeous that it is hard to leave them. i have to agree with the other posting though that the extra-long bathtub is a bit of a challenge for anyone under -’--”. if you’re not careful your feet go up and your head goes down. i was able to hang on by gripping the other end of the tub with my toes and putting a towel under my head. it’s kind of hard to get out of too. but i wanted to watch tv in the tub so i was motivated. the shower was heavenly. the glass door comes within -” of the ceiling – enough to vent the shower without fogging up the bathroom. i didn’t find the bathroom “tight”; it’s about --’ x --’ square probably the largest standard hotel bathroom i’ve been in. i can’t imagine what a previous post found to complain about the beds. they are wonderful. it does take a little practice to operate all the light switches etc. but if you can’t find one just call the front desk and ask them. the spa and pool areas are especially nice. the pool and hot tub are indoors but there is an outdoor terrace next to them. there are full-blown locker rooms a large well-equipped workout room and free classes in pilates yoga etc. several of the others in our party had massages which they raved about; i had a standard pedicure for $--. the only other issue i had was upon checking out. i was presented with a bill for my stay which was supposed to have been charged to another person in our party. i was surprised because at check-in they had confirmed that my room was already paid for. however the clerk checked again and it was worked out.',happy
id23296,' this is a fine hotel the in room facilities are very good but they could use some remodeling. old microwave old stove. the room is very clean and has a very nice space if you choose the one bedroom unit. some disappointing issues : the - bedroom floorplan indicated that the main room and the living room that had a sofa bed would share a bathroom that would stay in between the both rooms. actually the bathroom were inside the main room if our third friend had come she would have to go into our room each time she needed to use the bathroom. the hotel has a - oclock check in time policy. as they were full i had to wait untill - oclock to check in. it is a bit to odd to have to check out by --:-- and check in by -pm...... the location is so so as it is - avenues from the nearest subway mind that the aveues in new york are very large and that means a lot of walking to get to the nearest subway. friendly staff. very nice bathroom shampoos and soap were provided.',not_happy
id23297,' we stayed for one night due to picking up a hire car from the airport the next day. the hotel gave us a free shuttle service to the airport as well as a free breakfast. the room was spacious and clean as well as giving some nice free toiletries. perks included cable and free wifi. at night it was quiet and the bed was very comfortable',happy
id23298,' i found this hotel by chance and ended up staying for four days... it was looking a bit on the tired side when i was there and could probably do with redecorating but it was clean and tidy... the staff were generally helpful although one or two could do with a refresher in public service a little unusual for the usa... it is right on the beach front and you can walk to loads of bars and restaurants within in few minutes... i recommend a visit to joe is crab shack... still on the whole id go back... it is a good base if you want to spend some time looking around and there is plenty to see in san diego...',not_happy
id23299,' my husband and i have just returned from a - day stay at the library as we were in new york from scotland for our wedding. the hotel staff were excellent informed and friendly and appeared genuinely interested in each of the guests. when they discovered we were to be married complementary champagne and a congratulations card were awaiting us in our room. the room was nice well appointed and spacious and the bathrooms larger than the average for new york. the rooftop terrace bar was beautiful and though regularly hired out for private functions we were able to use in on several occassions. the reading room on level - is very calm and peaceful and we certainly made use of its free tea coffee pastries and cheese and wine!! the location of the library is excellent - - mins walk from grand central station the chrysler building and beautiful bryant park. we will both definitely make the library our hotel of choice for our next visit to new york. highly recommended.',happy
id23300,' we spent one night at the san francisco mark hopkins last weekend before heading to sonoma. we are big fans of the classic hotels on nob hill having stayed many times for business and pleasure at the fairmont across the street. our room at the mark are very nicely appointed offering all the nice touches youd expect from a - star hotel - perfect bed robes (only one) safe umbrella toiletries etc. the hotel is location is excellent - as long as you are ok with being at the top of the hill rather than the bottom. easy walk down to restaurants and shopping but a climb home. while the hotel is furnishings and location are its assets the hotel is lacking in a few services - namely food-bar. we arrived late because of flight delays and found the only dining option was the top of the mark which required a cover charge and a long line. we ended up walking across the street to the fairmont for dinner. likewise with only one dining option the next morning we headed out to a local cafe for breakfast (roxanne is cafe - excellent). otherwise the staff was terrific location excellent rooms top notch. bottom-line: the mark hopkins is a beautiful classic hotel that could use a lobby bar and cafe.',happy
id23301,' i stayed here on business and the experience was great. the room was very large and clean and the hotel staff were very helpful. the hotel is in a beautiful location and its also close enough to downtown to really experience all the great things that san diego has to offer. i would highly recommend this hotel.',happy
id23302,' the location very very good. near everything in the harbour. room was small and very dated. the toliet was old and rusted. not a good value for what we paid per night. heating unit was so noisy that you would have to turn up the tv everytime it came on. sliding glass door was old the cold air would come right though. we expected a larger room for the amount that they charge. next time will look for another hotel in the area. nothing free here only a cup of coffee in the morning in the lobby. oh also i got suck in the elevated it would not go to the second floor. no one answers at the front desk so you have to go to the lobby if you have a question. not happy!',not_happy
id23303,' although the hotel is very nice and in a great location i would not stay there again for a couple reasons. i want coffee when i get up period. there are no pots in the room and even if youre willing to spend $-- for a small pot room service doesnt open until ---am. i had early meetings and didnt have time to leave the hotel beforehand. also the lighting in the bathroom is more like mood lighting so you cant apply makeup easily. trivial for some im sure but it was a hassle and not enjoyable in light of the hectic schedule we had. everything else was fine although they did seem understaffed at times or didnt plan well for such a large group. the staff was friendly but i would only recommend after pointing out what i consider to be the negatives.',not_happy
id23304,' we stayed at this hotel for - nights in august to attend a wedding. the hotel staff were amazing from the get go. we had taken a red eye flight and had landed in the airport at -:-- am. even though our room reservation was not before noon the hotel front staff offered us hot breakfast which was great btw. the hot breakfast included fresh fruits pastries and scrambled eggs and sausages with the usual selection of bread and bagels and juices. i was also impressed with the location. it was just a block about away from the historic seaport area and pier --. we were about a good ----- minute walk away from the battery park from where one can take cruises to ellis island and statue of liberty. the wall street and financial district was about a -- minute walk away. the best thing one can enjoy close by is a walk on the brooklyn bridge. if you can do it at night the views are awesome! there is a subway station not more than - minute walk away as well. the negative thing though is the whole building and rooms are quite small. even the lobby area and the breakfast area could easily get crowded when - or - families got there at once! the rooms were clean and serviced well. however they were small. although we were offered a room with a partial view to the brooklyn bridge the whole area is surrounded by old buildings and which mellowed down the view. there are no amenities like pool or a spa. they did have a fitness center which i did not use. they do have a complimentary wireless which was quite spotty connection wise inside the rooms. the only reason i did not give it - stars was that it lacked some of the amenities that a typical - star restaurant should have. it is in the -+ star category in my opinion.',not_happy
id23305,' i honestly was not looking forward to staying at this hotel while visiting in san diego...luckily my husband convinced me to stay at this little gem! it is not the hyatt...it is not the marriot...it is not the del. it is an older hotel that in my opinion functions perfectly at a clean place to sleep with three children in tow. the breakfast area is extremely smal...no more than - people can fit in it at a time and there isnt a place to sit except in your room or at the pool area. but those little inconveniences was not enough to damper a great review of a hotel that is functioning as it should--a little shabby yes but clean the staff is friendly and wonderfully helpful the grounds are lush and the location is great. we thoroughly had a great time at the hotel for as little of time as you actually spend at the place you sleep while on vacation! we will be staying here again!',happy
id23306,' we originally booked a stay at the westin around the corner but ended up at the sheraton at the last minute. long story. anyway i was sure id be disappointed in the sheraton and that it couldnt compare to the westin. i knew the sheraton was attached to the convention center and after reading some reviews here i had braced myself for a charmless generic hotel experience. when we walked into the spacious elegant sheraton lobby i was surprised. it was lovely! it was just the first of many pleasant surprises we experienced at this hotel. we were traveling with a toddler and a bunch of heavy toddler gear. while i was trying to check in my son ran over to the water fountain and stuck his hands in it spraying water all over himself and the floor. in short we were not the kind of guests a hotel is usually thrilled to see arrive. and yet everyone had a smile for us. the bellhop took care of the floor in moments and the rep at the front desk smiled and said she thought maybe we could use some extra space for the little one. complimentary upgrade! this never happens to families traveling with kids i can assure you. we were shown to our room which we were told had just been built and was brand new. let is just say i nearly cried when i saw it. the room was huge beautifully decorated and gave us tons of extra space for a crib and all that luggage. there was no view and the bathroom was a little small but the space in the main room more than made up for it. we spent three days at this hotel and were completely comfortable the whole time. i was sad to leave. we requested a crib and a mini fridge. both were brought to our room immediately after our arrival. each and every employee we encountered at the sheraton was friendly and helpful. there is free internet in the lobby and the hotel connects to the prudential mall. in bad weather you can walk all the way to copley square under cover through the mall. the hynes convention center t stop is just up the street. newbury street and all its wonderful restaurants and shops is walking distance. in short there was nothing we wanted for while we stayed at this hotel. it was a thoroughly pleasant experience for us from the moment we arrived until the moment we left. two thumbs up for the sheraton boston!',happy
id23307,' i was lucky enough to find a hotel in new york for under --- dollars ( --- was the rate i paid through hotwire). my hotel expericence was overall a good one. the hotel was a little out of the way which required a little bit more walking than i would have liked. the hotel itself showed it is age with the carpet in the hallways being dirty and grimy but the room itself was clean and a decent size. the staff was average. for the price i paid (---) i would recommend this hotel anything else i would try your luck with another hotel.',happy
id23308,' i had looked all over the internet to see if i could find inorrmation on this hotel before i booked my rooms. i found a frommers website that said this place had been remodeled - years ago and had larger than normal rooms. we saw - rooms in a - day stay. one room had a lock that would only lock if the door was yanked up. we did find lots of dust behind the beds when we pulled them out to plug something in. and they hardly had any plugs that looked safe to use. the head board fell off of the wall it was screwed onto one night. another antiquated bed fell apart when we pulled it out to plug something in and they also had it up on a - x - on one side. they had mismatched railings on the narrow stairs that only - person could walk up at a time. of all of the beds we saw - were very saggy. two beds appeared to be new pillow top mattresses and were good. we had to leave one room at --:-- a.m. when we realized it would be too hot to sleep in there while the rest of the floor was cool. they control the air down at the desk and the first time we asked for it to be cooler they appeared to turn it up for a few minutes. so we ended up switching rooms at about - a.m. because they would not turn it up enough to allow us to be cool. all of the furniture in all - rooms was mismatched and did look like garage sale finds. any remodeling did look like a doofus did the work. i did see several things that made me wonder how they passed a building inspection. the only thing that i thought looked high quality were the draperies. they must have been new. i also noticed on the -rd floor that one of the bay windows appeared to be broken out and they had a big sheet over half of the window. that looked really nasty from the street. i also noticed what appeared to be holes in spots on the floor that were covered up by the carpet. it is too bad about this place. id rather see someone fix up an old place like this one room at a time. but it would only be worth it if they took the time and money to do it right. ive stayed in old hotels before and they were fun like a step into the past. but unfortunately this place was run by a bunch of men who thought that their low standards should suffice.',not_happy
id23309,' had to attend a conference at the austin convention center and thought the hilton next to the convention center would be a good choice because ive stayed in a few before and they were quite nice. unfortunately i was a bit let down. the room felt a little unclean (ie i wasnt thrilled about walking around barefoot) and the noise level was ridiculous. over the weekend it felt a little like the las vegas of the south; i saw at least three bachelorette parties leaving the hotel to go out (and was privileged to listen to one half the night before they got busted). the walls are thin and the room doesnt have a fan of any kind (bathroom or temperature guage). and what a stingy place! everything was extra including the workout facility which is extremely unfortunate because the weather here is absolutely horrific this time of year which makes going outside prohibitive. i suppose it is fairly normal to pay extra for internet but ive traveled a lot (including to some really top notch hotels in way bigger cities than austin) and their workout centers were free. what a total rap. the restaurants downstairs are unbelievably overpriced even more than in places like new york and dc and the food isnt that good. and finally im a big fan of local coffee shops but it is quite a walk to get to any of those from here. overall pretty sub-par experience. it is unlikely ill patronize this place ever again.',not_happy
id23310,' there is nothing more you could ask for in a hotel in new york city! my husband and i stayed in this hotel --th sept -- - --th sept --. we were on our honeymoon in which the hotel upgraded our room for free and gave us a free bottle of wine of our choice upon arrival. the rooms were spacious with plently of room for your shopping in which we did lots of. rooms were cleaned daily to a good standard. staff were very helpful in anything you need. very short distance from times square and -th avenue. within walking distance of the empire state buliding & macey in which my husband and i walk on numerous occassions. would go back to this hotel again very with the service and room. the bed were amazing just what you need after a long day of shopping.',happy
id23311,' wow what anice hotel everyone is friendly and the hotel is beautiful. great room amazing bed wonderful bathroom and shower. room could have some more lighting and it is strang that they have no phone books in the room. would highly suggest this hotel. parking was very expensive --.-- overnight.',happy
id23312,' location: a short walk to fifth avenu and two blocks to the closest subway stop makes this a good place to stay to get around. for my next visit to ny however i would prefer a hotel close to central park or east-west village or soho where i find the dining options better. rooms: spotless and very clean. the size was okay judging by new york standards but the cupboard made the room feel a bit cramped. the street view was nice especially at night. service: staff were courteous and very helpful but on several occasions there were no staff available for assistance. this happened at the reception the bellman doorman and concierge. on the other side i was very about the way they got me a fixed price taxi to the airport when leaving. i spent bonus points on my - night stay at renaissance hotel -- but i think the rate was around $--- at that time. at this price level i do believe there are better options in new york though i stress that i was not un about the stay.',happy
id23313,' this was the first hotel we stayed at on a three week touring holiday. we spent our first two nights here and were so impressed we also went back at the end of the holiday for a further two nights. the hotel is right next to the --- junction so there is easy access to the usual tourist attractions universal studios was about a -- minute drive. the beds were very comfortable ensuring a good nights sleep which we needed. the rooms were clean and well maintained although on our second visit we had to ask to have the bathroom door looked at. this was done immediately which considering it was - oclock on a saturday evening and the maintenance guy had gone home was amazing. the desk staff were very helpful on both stays even letting us use the main computer to check in at the airport because the one for guest use wasnt working. as others had mentioned the breakfast at this hotel is excellent considering it is complimentary in fact it was the best of all the hotels we stayed in. the only problem is you have to get there early if you want a good choice and would like to sit down. we left it til about - am one morning and there wasnt a lot left and nowhere to sit. not a major problem when there is a denny is across the road. it is not the ritz but you are paying budget prices. it is excellent value for money. we would definately stay here again and wouldnt hesitate in recommending it to others.',happy
id23314,' an excellent hotel. all the staff were well above average and really helpful. rooms were excellent. couldnt really fault the hotel except the location. my fault should have checked but with the name waterfront i made the mistake of assuming it was on the waterfront. silly me from now on i will google the locations of everything.',happy
id23315,' my wife and i stay in hotels all over the world. we are extremely picky. each year we come to d.c. for - or - days of play then i leave and she heads out to arlington for - days of work. we have stayed in a number of hotels in d.c. most recently the j.w. marriott. we decided to try the shoreham since we love the omni royal orleans. without a doubt our experience from the minute we walked in at -am after a red eye flight and were immediately given a beautiful room to staff throughout the day and the stay making sure all of our select guest preferences were met it was one outstanding experience after another. every aspect of the hotel is impeccably maintained staff are all incredibly friendly and go out of their way to assist every amenity is covered perfectly and even the late night dining was superior. my only complaint is that i have to wait until september to go back. oh and by the way the neighborhood restaurants are terrific especially mama ayesha is.',happy
id23316,' had an early flight from seatac. got a good rate. not the best neighborhood but a decent clean place. front desk was very friendly. no breakfast only coffee but that is ok.',not_happy
id23317,' i had a great time staying at the magnolia. i love that it is within walking distance to the convention center and that the shuttles were ready to take us. i was impressed with the drivers and the fact that they had water to give us each time. i truely felt that the whole staff went above & beyond to make our stay the best. everyone was so friendly and willing to take care of all our requests. love the morning breakfast and of course looked forward to the cookies and milk at night. they just really know how to do things up right.',happy
id23318,' this hotel was beautiful. it was very clean easy to find and the staff was very friendly. i was disappointed to find that wifi did not come included with the rooms however considering the price. also i recommend finding street parking. it is $- dollars every time you want to self park your car in their lot and $-- for a valet which can add up if youre staying for more than a day or two. i was also very disappointed with the lounge area! the hotel was fairly busy the weekend we stayed seeming to have a wedding and a reunion but there were only five parties in the bar (--two tops: drinks-food one woman for dinner three woman drinking and ourselves). it took about ten-fifteen minutes before anyone came over to ask us if we wanted a drink. then once we ordered and asked for a dessert menu it took about twenty minutes to get those. we waited another -- minutes to order our desserts (which came soon within ordering) and then another -- minutes before anyone came back to ask if we needed anything else and this was after wed flagged the server down. i understand being a little backed up but this was really too much for us. i always try to take care of my servers (ive worked in the service industry for over ten years) but our server (our server the entire night) had no idea if wed been given dessert menus (which he himself had given us) whether or not wed ordered or for that matter what wed ordered. id stay here again if i needed a place to crash for a few hours and it was on a corporate dime but i would not go back on personal time.',not_happy
id23319,' i recently stayed at the w with a few of my girlfriends for a girls night out and there were some good points and bad points. ill start with the good. the room was gorgeous. we stayed in a suite and it was lovely. the bed was comfortable the bathroom was spacious the toilet was in a separate room away from the shower which is always a huge plus in my book. the room as a whole was extremely spacious. the in-room amenities were some of the best i have seen which included a charger for every type of cell phone you could think of and an ipod docking station with nice speakers. the customer service was great by every staff member we encountered. we ate at delphine in the hotel lobby and the food was excellent. the bad: we went to the pool on saturday and we were told that drai is was hosting a pool party that day and if it sold out not even hotel guests would be able to get in..........not cool! luckily we got to the pool early and had no problem getting in. we called a day ahead because we were interested in reserving a daybed we quickly changed our minds after learning it would be $---- minimum........really???? we ended up talking our way into a better price for the rights to sit on a couch poolside although it was not that much less than $---- and it included a venue fee of $--. i have been to the drai is in vegas too many times to count and if they hosted a day club it would be nothing like this one. after the pool we went back to our room to get ready to go out for the night much to our surprise we got a knock on our door around -:-- pm it was security and they informed us that we were being too loud........at -:-- pm???? we went out for the night got back to the hotel and what do you know at -:--am was startled awake by an extremely loud fire alarm that went on for about ten minutes followed by an announcement a couple minutes later telling us to continue on with our daily activities. would i go back? maybe.',not_happy
id23320,' travel frequently to new york on business and have stayed here several times. this hotel has a really good location in midtown in a nce neighborhood. rooms recently renovated very clean good staff. highly recommend.',happy
id23321,' we made our reservations at the orchard based on trip advisor reviews and we werent disappointed. we had a room on the back side of the top floor which was large clean and very quiet. for san francisco the price was very reasonable. centrally located and right on the cable car line. we definitely would stay here again.',happy
id23322,' we arrived from europe with a lot of dirty clothes and asked the desk clerk where we might find a laundromat. she told us we could use the laundry room in the basement and sold us a roll of quarters to use in the machines. for $- we washed and dried two loads in less than an hour. the laundry room was a bit grungy and noisy but had chairs and cell phone signal. what a nice service and the staff didnt pressure us to use the hotel is more expensive laundry service!',happy
id23323,' if you want to be waited on hand and foot for the entire time of your stay and have the staff make sure that everything is perfect than this is the hotel for you. make a point of staying the extra night you wont be disappointed.',happy
id23324,' my company is per diem for hotels is $---. to find a safe comfortable hotel in silicon valley for that amount is a challenge. the san jose hampton inn and suites works although it isnt in the most pleasant surroundings. i have noticed as the shopping mall near the hotel has developed more options for restaurants have opened up. i have stayed there three times while working in various areas of silicon valley and know that for the price this is a great value. the rooms are clean and comfortable the breakfast is what one expects from hamptonsbut the really nice bonus is the evening guest reception. they serve a light meal that is far from gourmet but when all you want to do is fill your stomach and go to bed this fills the bill. the lovely woman who was looking after the guests on my latest stay made me feel special as she welcomed me the first night and remembered what i drank the second.',happy
id23325,' everything was just perfect. the rooms were large and tastefully furnished. breakfast options were great the courtyard was beautiful especially for evening cocktail. large and well equipped gym. finally the location was spot on a few moments from bustling dupoint circle.',happy
id23326,' my family and i were traveling to jacksonville for a family member is funeral and needed a hotel that was convenient. i was surprise at how close this hotel was to the i--- restaurants and walmart! another feature that caught my attenetion was the size of the room. it had lots of elbow room for two adults and two teenagers. the room was clean and the beds were comfortable. i would stay here again when we visit jacksonville. fl.',happy
id23327,' i stayed at the georgetown inn for one night on a business trip to d.c. the room was nothing special but perfectly adequate for a hotel of this price range. the bathroom was rather small but still within acceptable limits. reception staff were friendly and helped out efficiently with things like arranging a ride to the airport the next morning. the bar is a plus cozy and well-frequented not only by hotel guests but also locals or at least so it seemed. the hotel is good location close to the heart of georgetown with its bars restaurants etc. is probably the biggest selling point. having grown tired of large chain hotels id definitely consider the georgetown inn again if in d.c.',happy
id23328,' rough start smooth finish some bumps after visit. send me a message if you need details. room and bed were big. bathroom was good size and clean. seemed like a quiet residential neighborhood. free parking. overall good value. however only jason the manager seemed like he actually had hospitality experience and knew what he was doing. it felt like he spent a lot of time cleaning the messes of his staff. they seemed like temps. i have to give jason credit for keeping it together. i would recommend this hotel to a friend on a budget.',not_happy
id23329,' if you need to mix biz with pleasure then this is a perfect motel to keep the family while ur at conferences and meetings. free parking at the motel and walking distance to fisherman is wharf (a few short blocks to two major cable car turnarounds at hyde near ghiradelli & taylor streets) made it easy for me to get to my meetings and for the rest of the family to get around on foot and public trans to major attractions. we bought --day passes for $-- each for unlimited rides on the cable cars and other public trans... best bargain ever.',happy
id23330,' my husband and i stayed here whilst stranded during the icelandic volcano eruption. we had moved from the east houston hotel which in comparison was a mouse hole and more expensive. we would definitely stay here again. positives -very comfy room -we slept really well on their comfortable bed -tasteful decor -good location the flat iron district is seconds away -nice molton brown bathroom treats -good quality towels (they do not get sodden with a drip of water) -our window looked out onto another building and the street - amazing not to have had a brick wall view! -we got a great rate of $--- ex. tax - booked directly with the hotel. best to do it that way (if the rate matches your cheapest option on an internet site) as you do not have to pay upfront and you can cancel up until -pm (or something like that) the day before -really lovely doormen who were very helpful and polite -good wifi -good luggage storage rooms near reception negatives the corridors must have looked really nice when decorated but the paint is chipping away a bit (that is being picky i know and is no reason not to stay here of course but it is a detail) the restaurant was not our first choice - we had breakfast there once which was okay but there are lots more places in the city to try out such as balthazaar norma is and sarabeth is etc.',happy
id23331,' enjoyed our stay in this hotel within walking distance of historical section. close to river ferry. would stay again. subway station close to the hotel. staff friendly and helpful. quiet place to stay.',happy
id23332,' we stayed at this hotel because my grandson had an interview with a colleg in dontown chicago. this hotel was recommended by the school it is a very attractive hotel walking in and out you are always blasted by stong gusts of wind. minor complaint. i asked the front desk on the day of departure if we could check-out ---- hours later than scheduled time.. she said yes but there would be a $--.-- fee. i have traveled and lived all over the world never has any hotel asked for a fee for late departure. the answer is no or yes. i thought it was cheap and insuling considering the class of this hotel. i left with a very bad impression of this place very ungracious in their treatment of guests!',not_happy
id23333,' booked room for - adults and - children through hotwire. was told that the hotel was sold out and any third party reservations are not guaranteed. gave us a one bed room and was told a rollaway will be provided. after we arrived at the room they told us that the room was too small for extra bed and there was nothing they could do. our teenager had to sleep on the window seat which was barely - ft wide and over - ft tall (the other child slept with us). she fell out of the seat in the middle of the night and hurt herself. luckily we had put extra pillows and clothing under it so it did not result in a serious accident. at this point i dont really know whether this is hotwire or w is fault. if we had had the - bed room we would have liked this hotel. there wasnt any noise on the saturday as i had feared (maybe because the lobby was in renovation). the bed was nice and lots of little cool things. the location is great for little italy dinning but away from downtown.',not_happy
id23334,' if you are feeling like an escape from the everyday drab boring --- i have the perfect place for you. hotel zaza is an amazing oasis tucked away in uptown dallas texas. the staff will take your ideas for a relaxing get away and get to work making it an event unlike anything you have ever experienced. folks i have been around the world and nothing thus far has come close to the treasure that awaits you at zaza. the rooms make you feel chic yet cozy. if you have ever wanted to feel like a rock star but lack any particular talent they will bend over backwards to make you feel special. even as i write this review i chuckle at the good times we had during our stay. executive chef morgan will tease your senses with an amazing menu. the bar is hopping with dallas socialites and the outside pool magically transforms into a groovy disco for adults after the sun goes down. if you book in advance the deals get even better. there is no price on superb service outstanding quality and a warm smile. my stay was not one of a kind as i am sure everyone who visits zaza is sure to experience the most important quality that separates the ordinary from the extraordinary; customer service!',happy
id23335,' get a room high up for the full l.a. experiment. you will see and hear the traffic. amazing with the view but the noises are a bit disturbing.',not_happy
id23336,' we stayed here after reading the other postings and were not disappointed. the room was clean and the front desk staff were extremely helpful and attentive. we had an appointment at johns hopkins the next day and found the location very convenient and much more affordable then trying to stay downtown in baltimore. it is also located next to a large mall with many dining choices and a movie theater.',happy
id23337,' it had a bed a bathroom television pool and hot tub on the property. good enough. not the nicest hotel by far but it was located a short drive to old town gas lamp fashion center and balboa park. for the location the price was right. the pool was nice and the restaurant on the premesis served a good breakfast. i wasnt there for the luxury just to go for a swim at night and sleep. the rooms definitely could use an update.',not_happy
id23338,' first the good: the hotel is location is excellent right next to boston common. it was our first time in boston and it was perfect for walking around the city. the rooms were clean and very large. the beds were comfortable. service started out well with a very friendly bellman who was excellent throughout our stay. the front desk also had our room ready with dog bowls and a bed. unfortunately our view wasnt much to speak about as we were on the --th floor so mostly saw the top of an adjacent building. tried to get an upgrade as we did at the palomar and eventi on this trip by saying the secret summer password but they said there were no view rooms available which was fine. this is where the problems started for us: first i was told that i would be sent something to our room for the special perk but asked if i could just get valet parking credited to my account instead. the front desk attendant said she would take care of this so we left our car with the valet which at $-- on a weekend was clearly overpriced for the area since parking garages nearby are only around -- - --. unfortunately we were only credited $-- out of the parking so obviously there were mixed messages. the one downside to the room was that you could hear a lot in the hallway. in the morning there were lots of people talking and loud bangs from housekeeping staff. you also heard this in the evening which became a problem for our dogs. we have taken our dogs to many kimpton hotels and stayed in - on our trip without a problem. apparently something startled our dogs and they were barking when we had gone out for a short dinner. the hotel called us but unlike their policy states did not leave a message. we were two minutes from the hotel and when we got to the front desk the person i was talking to said the dogs were at the front desk since they were barking but they werent there. apparently we had gotten back so quickly that the person had just gone up to our room to check on them. my partner found her in our room giving the dogs treats which was just leading to further barking etc. making our night a little stressful. a bit more of a quiet room like in the palomar in philly and eventi in nyc would have prevented this problem and also would have led to a better night is sleep. finally the elevator is in the am were extremely busy and took forever and the bathroom while very large lacked hooks for towels which was weird. i also was charged for minibar usage that should have been credited to my account because of the kimpton in touch program. it was taken care of when i discovered the charge but i still had to call the hotel back which was annoying. overall a very nice hotel in a good location with just a few customer service issues that could have made our stay more inline with our other kimpton stays. would definitely go back due to location and just hope for better luck with customer service.',not_happy
id23339,' they make you feel at home from the time you walk in the door. very courteous staff. great value. the rooms are always clean and the bedding is fantastic. all this at a price less than most express hotels. with every room a suite you enjoy plenty of space. there is a workspace couch chair fridge spacious bathroom two televisions. what more could you need?',happy
id23340,' in this part of town for business travel the stoneleigh is a good bet (as compared to the warwick palomar or even the mansions – have not stayed at the ritz yet). the rooms are comfortable quite and clean and the bathrooms have been completely redone (unlike the warwick). i stay in the studio suite for some extra room. while i have not tried the spa this is not a hotel of elevated personal service like the four seasons – they have trouble calling you by name and there is a small front desk area with typically one person working so you have to wait. the hotel bar could use a little more customer focus also and dining was typical but there is a great steak place across the street. if you are on business go to the bar at the warwick and stay in a comfortable room at the stoneleigh. if you want a higher level of personal attention go to the crescent four seasons etc. as this is a notch down.',happy
id23341,' the entrance to this holiday inn is on -th street just south of arch street. we had a room on the priority club floor. the room is nice enough; quiet; bed is very comfortable; bathroom can use a scrub down and there was some dirt on the bed sheet which i rubbed off with a damp towel. makes me wonder if they had changed sheets. after the first night housekeeper took the towels and toiletries without replenishing them. the rooftop has a great night view better if you are a tall person! the business center is a plus with - computers and - copier-printer-fax. as some other posters already entered: this location is in walking distance to many of the sites from visitors center to museums us mint etc.. very convenient. i wish this hotel had refrigerator & microwave in each room though!',not_happy
id23342,' the michelangelo was absolute perfection it made our christmas in new york memorable. this is a beautiful hotel from the gorgeous lobby to the large and nicely decorated rooms to the delicious complimentary breakfast (biscotti and italian coffee yummy!). the staff are personable and helpful. there is twice daily room service. the hotel is conveniently situated in theater district which unfortunately also makes it noisy especially at nights. my only criticism is lack of coffee making facility in the room. however overall i highly recommend this hotel. i have stayed at a lot of hotels in new york and few match the high standards set by this italian haven. i will definitely stay there again.',happy
id23343,' as we were coming from vail first we passed through denver -- minutes later we passed the airport and -- minutes after that we reached the hotel in the middle of nowhere. the receptionist was rude and unhelpful. the rooms were clean but really noisy and we had to unplug the fridge. by midnight a group of guests were partying in the hallways and around two in the morning some people were leaving the hotel shouting and singing. we simply couldn´t sleep. breakfast was quite poor as well. if you go to denver stay elsewhere!!!',not_happy
id23344,' i joined my daughter and grandson on ------- (sat) at the hyatt regency at penn is landing. i checked out from room ---- on the morning of --------. our problem began when i went to the lobby and asked if there were any larger rooms seeing there were now three of us in one room. i was told no but the next day there would be a room available. i asked for a cot for the night. i found that the blanket on the cot (white) was filthy and had a dead spider in it entwined with a lot of black hair all over the blanket. i called room service and asked for another blanket. they sent up two tan blankets with large holes in them. we used these blankets. my daughter had to extend her stay another day as the childrens hospital was making a brace for my grandson (who has cmt) and it would not be ready until wednesday ----. she went to the lobby and asked the same female reservation clerk if she could book another day a room or move into the room i was vacating the following day. she stated that the hotel was booked and there were no available rooms in fact that they were overbooked . my daughter asked it there were any cancellations to let her know. she was in quite a dilemma as where would she go from check out time to the time to be back at the hospital which was - oclock and with a sick child. we went upstairs to our room and checked our computer for the availability of other hotels. at the same time we checked the hyatt regency philadelphia penns landing on our computerr and it stated that there were available rooms. we had a friend call and make the reservation for the next day and asked if my room (next door) would be available and it was. why would the reservation clerk state that there were no rooms??? it was an absolute lie. plus she never did call and say that there was an available room. this all happened within -- minutes. i will say that the gentlemen outside that brought our car around each day were very pleasant and helpful and most of the staff were friendly. due to this terrible experience it ruined our trip to your beautiful city and wonderful children is hospital.',not_happy
id23345,' i would have given a higher rating if our air unit in the room didnt make it sound like a helicopter was landing on top of us through the entire night and the hallway wasnt filled with an overwhelming scent vomit. (we mentioned this condition to the front desk staff and it was not tended to.) more importantly the room doors do not have to momentum to shut automatically when you walk away. we saw several doors down the coridor open for unknowing guests. we finally got in the habit of putting in an extra tug for safety sake on our door. for the positive revere gets big plus marks for a better than usual redo on this former raddison hotel. this place is spacious and ultra chic. attention to many many details are evident. they just missed a few paramount points. i cannot sleep if the units are not in working order and that is ultimately what i am there to do. that aside the restaurant connected to the hotel has a fabulous menu and outgoing staff. the emerald club which maintains the hotel bar just opened and needs bodies to finish the exquisite decor. it was stunningly outfitted. i appreciated that the staff didnt have to be dressed risky like many other hot hotels feel they have to do. we will go back in hope the hotel brings the full scope up to the standard they are obviously trying to achieve.',happy
id23346,' stayed for a long weekend and had a blast. booked online directly with the hotel and prepaid well in advance only to find the room rates reduced later. when i brought this to the hotel is attention they compensated us by offering my party (- adults) complimentary breakfast each morning. this turned out to be very convenient because we started off each day with a good meal and it saved us the time of trying to decide where to go to eat each morning. the food selection was very good. on the weekend a buffet with cold cereals fresh fruit yogurt hot foods (eggs bacon sausage potatos pancakes french toast) an assortment of breads muffins pastries bagels; juices coffee tea. if you forego the buffet their breakfast menu offers a wide selection: fresh fruits breads eggs (any style) including omelettes and benedicts waffles pancakes a la carte items. the hotel is conveniently located just off of michigan avenue the mag mile! in the other direction just two blocks away is lake shore drive with a great view of the lake navy pier beautiful homes. my traveling companions found the room to be small (superior with double beds) but i found it to be fine. we were so beat by the end of the day that we watched some tv and crashed. bathroom was modern and well stocked with lots of towels soap shampoo lotion. had drinks in the lobby bar (pricey but that is true in any nice hotel in a big city) and the bartender david was good company. one member of our party ate in the bar the first night of our arrival (it was already late) and she said the food was very good (grilled cheese sandwich and tomato soup). as for our trip: we rented a car upon arrival at mdw to see some of the outlying sites (my family is roots in humboldt park and logan square) and hot doug is ---- n. california ave (famous chicago hot dogs). we arrived well after the lunch crowd (it was like -pm on friday) and we still had to wait over one hour. it was worth it! the line snaked around the building and down the block but people were friendly passed a menu around made recommendations. they only have their fries (in duck grease) on fri & sat -- good eats! we returned the rental car to mdw that first night (didnt want to pay for parking in the city) and took the el back to the hotel (orange transfer to red) -- very easy. we purchased a --day go card which allowed us into the hancock bldg sears tower river cruise skyline lake cruise navy pier on-off trolley. the card gets you into many other places including museums but we ran out of time. we had chicago pizza at gino is east (on superior i think). one night we cabbed it to a place called sola (a great neighborhood joint in lincoln park very popular as the place was packed by the time we left). en route we drove by wrigley field! when our trip ended we reserved with the go shuttle service. they picked us up at the hotel and had us back to mdw in no time! i hope to visit again and will definitely book with millennium knickerbocker.',happy
id23347,' hotel kabuki is not a super-luxurious property but it has many things going for it that make it a great choice for lodging in sf. i think staying in real sf neighborhoods such as japan town north beach pacific heights etc. as opposed to touristy areas such as union square or fisherman is wharf is so much more rewarding in this city. this hotel is stylish; our room was generously sized; the location is close to everything; service is friendly and helpful; wonderful views can be had from the higher floors. being attached to the japan center is so convenient not only for the many interesting shops and yummy restaurants found there but also for the best value parking garage in all of sf! overnight self-parking only cost us $-- because this is a city-owned lot. some nights it is even easy to find street parking for free. i didnt give hotel kabuki - stars because the property is getting a bit time-worn and shabby. some things in our room needed to be painted or spruced up. one reason we chose this hotel was for the deep japanese soaking tub in most of the rooms; however upon seeing it in person we didnt want to use it. it appeared dingy and stained not because housekeeping hadnt cleaned it but because it simply needed to be replaced after much use. this was disappointing and not what i expect from a joie de vivre hotel. even the black wooden japanese-style soap dish in our bathroom had chipping paint. yes it is a small item (which would be easy and cheap to replace) but it leaves you with the impression that the hotel is not that well maintained. the slightly dilapidated state is really the only con i can say about hotel kabuki. the prices here are really a very good value for sf and it is fun to stay in a hotel with a distinctly japanese character which really reminds you that youre in san francisco.',happy
id23348,' i stayed at the swissotel chicago for - nights: august --st-september -rd. i booked my room via priceline.com and got a decent rate. i think the hotel overall is good not great. i have stayed at many nice hotels in this class before. i had also stayed at the swissotel boston several years ago and this was a much different experience from a service point of view. this is the only swissotel in the us now as the boston one i believe is now a hyatt. the hotel seemed understaffed at the front desk as there was only one agent when i checked in. at anytime in my stay i only saw at most - agents and many times there was a line. i thought that the concierge staff was ok certainly not too pleasant but adequate. i got an early check-in by calling the hotel the morning of my arrival. i was happy to be able to check my stuff in at -am vs. -pm. granted they put me in a room by the elevator on the --rd floor but i wasnt about to complain. quite honestly there wasnt a lot of noise outside my door and i was not in the room a lot of the time. regarding the room itself though there was a problem with my minibar the refrigerator didnt work. the internet access-guest services-movie selection didnt work either. of course i called downstairs and was put on endless hold due to them not being staffed sufficiently. i hung up and just dealt with it i didnt want the hassle when i am on my way outside to enjoy the beautiful weather i had while i was there. so the issue never got resolved and i am sure the next guest had to deal with it. i had a note slipped under my door early friday morning telling me that they were working on the guest services-movie thing and that they hoped to have it back working that night. also that the water in the hotel would be turned off from -:--am---:--am. i took an early shower that morning. the view from my room was really nice for the most part but i wasnt going to be sitting in my room staring out the window either. the location on wacker drive is fine in that you can walk a couple blocks up to michigan avenue. it is a block away from the hyatt which i have also stayed at and isnt as nice as the swissotel but at least its better staffed. it is two blocks from millenium park which is very nice. there are a couple of fountains in millenium park designed for kids to play in that is nice if you are staying here during the warmer months. perhaps my room was the only one that didnt have a working refrigrator-minibar. i would say if the company is paying for it the hotel is fine. however if you are doing this for a special chicago experience look elsewhere. there are better hotels and better locations to be at in chicago.',not_happy
id23349,' we checked in and from the lobby on this stay was a big disappointment. the hotel is in a wonderful location right across from the science musuem down the street from the baseball stadium and the size of the room is wonderful but thats where the positives end. the hotel however is old tired and in desperate need of some updating. we thought it was just our room but after - room changes realized it wasnt.tthey are a nice size but need some serious updating and redecorating. they appeared dirty. great views when looking at the harbor extremely dark when facing the courtyard...i found it depressing. i have stayed at other intercontinetal hotels and the service and amenities are not comparaible. this was a huge letdown!!! the woman that checked us in helped with our bags . there was no turn down service nor friendly warm feeling when coming in and out of the hotel.',not_happy
id23350,' on all previous trips to san antonio i have stayed on the riverwalk. this trip i didnt need the touristy things and the hyatt place was perfect. it is very convenient to the airport shopping trinity university and downtown. the room was enormous and quite clean. plenty of towels and the beds were fine. the air conditioner makes a strange noise thumping after it cycles off. the internet seemed to be hit or miss. sometimes it worked other times i got no connection. staff were all very friendly and helpful. plenty of parking. the breakfast has enough choices.',happy
id23351,' arrived late with - kids and a wife they were able to get us rooms that connected very helpful very clean and updated hotel. breakfast was great and the staff was a complete pleasure. if im heading that way again i will be back!',happy
id23352,' henry robinson is an outstanding employee!! his charm is always welcoming as you enter the hotel and always at your assistance when needed. henry always greets you with a smile and asking if there is anything that he can do to make your stay more memorable..what an outstanding employee!!',happy
id23353,' we stayed here for - nights commencing ---- after doing a tour of hotels around the wharf which were all full. as it was -.--pm i negotiated a good rate with reception for a junior suite. hotel is old and as such is somewhat antiquated in style however we found room clean and spacious with kitchenette and large bathroom (albeit window facing entry room was on -nd floor lobby on -rd as hotel on a hill also window security not wonderful). we had tried to get into nob hill motel but it was fully booked as it had free parking so we had to live with paying $---night at beresford for valet parking. no bar restaurant etc (free internet in lobby)but no issue as you are very close to a large selection. close to union square for shopping and also getting cable car down to wharf. it does border on the shady tenderloin area alot of homeless people around. however if you are sensible and dont wander round on your own at night you will be fine. not the ritz but very good value in terms of space and location.',happy
id23354,' beautiful!!! i booked last minute but i knew i wanted to be in the downtown area. this location was considered the loop. i used valet which was only $- more than the $-- price to park. attendants opened doors as you walk up and concierge is awaiting. the escalators and elevators where a bit confusing at first but we figured it out. front desk experience was prompt and friendly rooms were large and comfortable the bathroom was snug in the standard double. the lobby area was wonderfully decorated already for the holidays complete with a huge christmas tree and even figurines from the nutcracker :) there was dining located off the lobby with an inviting bar in which i would have enjoyed a cocktail or two but unfortunately couldnt because every seat was occupied. no need to worry about that i found another lounging area which was a little more secluded but served the purpose. a great experience and cant wait to return.',happy
id23355,' stayed there for a couple of days. it was a very professional hotel. great location.',happy
id23356,' thank you st.marks for the pleasent stay we stayed - nights the shower was warm the rooms clean not much comfort but you just fall into bed when you do sightsseing in nyc and therefor its perfect (--- metres from the next subw.-station. geli and franz from germany',happy
id23357,' at check-in the room i requested was not available so they were kind enough to give me an upgrade. now i would hate to see what the room would have been like before the upgrade. my traveling companions were my mother and my - mos. old granddaughter. unloading what luggage we could carry along with the baby we located our room. we were unable to gain entry into the room because the keys would not open the doors. one of the housekeepers was close by so we asked her for help. she too tried her keys and was unable to unlock the doors. she advised she would check and be right back. we waited for her return only to wait needlessly. finally needing to get the baby out of the cold i left my mother and the baby waiting for the housekeeper to return. i returned to our vehicle and drove back to the front office only to learn that the housekeeper had not contacted anyone about the problem. someone was dispatched to the room and the cards were rekeyed. we then were able to get the baby in out of the cold. after getting in we had to call for some light bulbs as some of the bulbs were blown in some of the essential lighting fixtures. the rest of of our stay consisted of fighting with the heating unit because we were unable to get either of the - units to warm the rooms above -- degrees. it was cold and raining. the sidewalks that allowed us to get to our rooms contained low lying areas at the precise points that drain spouts from the roof were located. we had to walk through - or more of water to get to our room. our feet were wet by the time we waded through all of that. as if that wasnt enough we awoke one morning to saturated carpet due to a leak in the ceiling. upon calling the front desk maintenance was dispatched and brought a - gal. bucket to sit under the leak. we just sat a trash can underneath it to catch the water. however the floor was saturated due to what seemed to be water draining down the inside of the wall. they never returned to vacuum the water out of thehecked in a man was at the front desk asking why the dataport in his room wasnt working. he was told (paraphrasing) some of them do and some of them dont. they didnt know why but ports were available in the lobby he could use. i travel fairly frequently and have never had a more disappointing stay and any hotel chain. i will never stay at another homewood suite in any of my future travels and will strongly reconsider staying anywhere that is associated with the hilton name.',not_happy
id23358,' we stayed in this hotel one night after the cotton bowl with another couple in a suite. on most counts the hotel was great and exceeded my expectations. the staff was courteous prompt and almost always addressed us by name. when my boyfriend realized hed forgotten his razor he called the front desk to ask where he could buy a new one and instead the housekeeping staff brought a new one up to our room within five minutes. the nightly complimentary manager is reception offered free alcoholic drinks and snacks and the breakfast in the morning was amazing (including the cooked to order omelets). and the location was also great--right in the middle of dowtown including sundance square. the room was also quite clean. now at this point you may be wondering why only four stars. i deducted one star for two reasons the first being that our air conditioner in the bedroom of the suite was completed insufficient and made all four of us sweat all night long. secondly the sleeper sofa in the living room that two of our party slept on was not fit for human use--all you felt when you laid down was springs. and since we had to run the living room air conditioner on high to compensate for the misfunctioning one in the bedroom those in the living room froze because no blankets were available for the sleeper sofa only sheets. because we got to the room at -am after the cotton bowl we didnt want to pursue either problem with the staff but looking back our sleep quality was severely limited.',happy
id23359,' ive been for - nights at the carlton. i had the bad hotel experience in my business life. due to the loss of my baggage i informed the front desk of the problem. i asked them to update me for any news and most important of the delivery from the airport. i left all my details (cell phone number e-mail address etc) but once the baggage was delivered they refused to accept it because of a lack of information. further once the airlines repeated the delivery succesfully they didnt inform me. the hotel is conveniently located but there is not concierge service breakfast is poor the housekeeping trolleys are abandoned along the floor aisle i asked the wake-up call at -am and they called me at -.--am and -.--am unbelieveable!!',not_happy
id23360,' one of my colleagues went back to her room to pick up an umbrella. when she came back she had a blackberry picture of a cockroach she saw scurrying across her floor. we went back to her room and went looking for more and discovered the bathroom cabinets were for show and when we tapped on them we could hear lots of scuttling noises. she asked for a change of room and was moved five doors down on the same floor. the location was alright if you dont want to do anything fun. if you dont have a car it is impossible to walk to anything other than a cvs and it is surrounded by parking garages and not a whole lot else. since there was nothing else going on we ate at the hotel restaurant one night and were disgusted. our waiter was obviously sick and kept clearing his throat and spitting loudly - in full view of us. there was no way i could keep eating melted cheese thinking of his mucous.',not_happy
id23361,' our family of five just spent three nights at the drake. although i was a bit concerned after reading ta reviews i booked it anyway because the price was right. we had a king room on the --th floor with two double beds a pull out couch and a roll away for $--- including parking. this was very reasonable given the stellar location just off of union square and right on a cable car line. in addition many of the other hotels i contacted would not allow a roll away to be added. at other hotels we would have needed two separate rooms. in general we were very with the room. we mostly appreciated the pillows. they were feather but not overstuffed like most. the mattresses were very comfortable. the room was still spacious even with the extra beds and very clean. the bedding headboards wallpaper and curtains are all new. the rest of the furniture was slightly worn but nothing horrible. our only complaint was that we had difficulty regulating the room temperature. it was a bit warm so we just opened a window. we did not mention this to the front desk until checkout. it seems they have a new heating-cooling system and are still working out the kinks. if you like old grand hotels this is for you. the lobby is beautiful and ornate. however the hotel is not fully renovated. be preared for clean but dingy hallways once you get off the elevator. i asked the manager about future plans. they are upgrading their fitness center then replacing windows and then renovating the hallways. on the plus side the hotel restaurant scala has great ambience and is excellent for dinner or a late night snack. we ate there twice. there is a borders and a drug store (where you can buy multi day city passes) just across the street. the cable car is right out front. the staff was very friendly and interested in our satisfaction with the exception of one of the doormen in beefeater attire who was clearly dissinterested in answering our questions. in summary we would definitely stay here again if the prices remain unchanged.',happy
id23362,' good location. comfortable bed. bath retained water after using. rooms a little tired but okay. lift was very slow. a lick of bright paint and a kettle or jug in each room would turn the ordinary room into an enjoyable room. the only drink available was bitter re-brewed coffee available in the public foyer from -am to -- am. free internet in room did not work. the foyer internet worked sometimes. the male staff had all the charm and personality of a striking cobra. the domestic staff were fine.',not_happy
id23363,' i recently participated in a conference held at the omni shoreham. i had visited this hotel during another conference in which it was used as the spill-over hotel for the marriot across the street. it is an older hotel built in the ----s. much of the original charm is intact; including unfortunately slow and small elevators. none-the-less by joining their guest program i was able to check in online skip the registration desk and proceed directly to my room. this is a huge hotel and i think my room was just about as far away from the desk as possible. not a problem since i definitely need the exercise! the room was very large. there was a walk in closet a vanity room off the bathroom and a balcony (not available in very many rooms). my view from the balcony was the swimming pool and hot tubs as well as the washington monument in the distance. lovely; especially with the light of the setting sun shining upon the white bricks. i only wish there had been a simple chair or two so that i could sit and enjoy. the bathroom was small but well-stocked with amenities. there was a window in the bathtub-shower that provided beautiful light to the small space. in the evening we could fill out a card that allowed us to order complimentary (members only) beverages to be delivered at the time we specified. this was such a treat. there were also coffees and teas in the room but this was really a nice touch. unlike the marriot i slept like a baby at the omni. the walls did not allow any racket from nearby rooms to filter in. there was no adjoining door. the beds were very comfortable and the ability to regulate the temperate was accurate and easy to use. we did splurge one morning and enjoyed the breakfast brunch at robert’s restaurant. it was pricey; around $--.--. there were ample choices and no way should anyone walk away from there hungry. the waiter did let slip that if folks left the table without paying the waiters were responsible for their bills. that did not sit well with me since we almost did the same exact thing! people get to talking and before you know it it’s time to go and you mosey out. i am hoping that the restaurant is run by a group independent of the hotel. there are also plenty of eating options within easy walking distance. as a presenter at this conference i can testify that the event technology professionals were right on top of things. i presented at several sessions tended to by a fellow named jeffrey. he was friendly attentive and a true professional. he clearly wanted to make sure that any pre-presentation jitters were not due to his lack of commitment (and they were not). lastly the grounds of this hotel were absolutely beautiful. there is a very pleasant and large pool area and also a lovely park (for lack of better words) with many places to relax; including on one of the several hammocks in the area. how sweet is that? in the future if ever i attend a conference at either of these hotels again i will be sure to stay at the omni shoreham. if you can get past the fact that this is an old hotel (mostly elevator problems) it is lovely they will treat you royally and i’d not stay anywhere else!',happy
id23364,' we like the helmsley park lane hotel! our room was a great size and we had the best veiw ever which was the whole central park. its right in front of the park so you can have breafast at the great buffet then have a stroll in the worlds biggest park! maybe even go on an old fashoined carriege. this hotel is great - family!',happy
id23365,' i have used this hotel since ---- primarily for business. i can stay in any hotel in nyc; however i always choose the elysée. this hotel is location is optimum for me. it is central to my place of business and affords me access to midtown is best restaurants shopping and cultural venues. also as a female traveler i feel very safe and attended to here. the staff at this hotel is sublime. they know me by name and they are always sure to have one of my favorite rooms available for me upon arrival. without mention all of my previous requests are attended to i.e. coffee maker in room iron and board. their new amentities are an improvement from what they had in years past. i use the hotel approximately six times a year for at least a week at a time. it is comforting to see the same faces at the front desk who always remember me by name. my preference is always a boutique hotel. the elysée may not be for everyone should you need -- hour room service a butler outside your door this may not be the place for you. if you do want a great location and an intelligent staff who remember what you like then this hotel is definitely for you. their breakfast is wonderful and the staff there could not be more helpful especially lina. she always greets me with a big smile when she sees me. my favorite amentity is their wine and hors doeuvre hour from --- pm a perfect way to end the day. on my last visit they had a wonderful argentine malbec and a fantastic sauvignon blanc from new zealand. to sum it up i always look forward to staying here. if i must be away from home this is definitely the place to be.',happy
id23366,' my husband and i stayed at the omni for - nights over the christmas weekend. we had a blast in sf and can attribute a lot of that to the great hotel we selected. the location was perfect. comfortable walking distance to union square chinatown the embarcadero and little italy. we also walked back and forth to fisherman is wharf several times along columbus ave and other routes; it gave us a good opporutunity to explore different areas. dont be intimidated to walk up some of the hills; youll be sure to get a great view once you get to the top. some more tips about staying at the omni: -.) dont drive or rent a car you wont need one. bring good walking shoes and youll be able to walk everywhere. we especially enjoyed walking to chinatown for lunch (for really good cheap dim sum check out house of dim sum ) and to columbus ave in little italy for a mid-afternoon espresso at cafe puccini. good for just relaxing after a day of sight-seeing. -.) if you fly into sfo just take bart to the montgomery street station. the omni is a -- minute walk from the montgomery street bart station and it only costs $-. -.) sign up for the select guest program through the omni website. you get free drinks every morning which doesnt sound like a big deal but it was a great way to start out the morning - pot of coffee and oj before you even leave the room. you also get turndown service which is great; the maid left us cute little notes every day -.) if you like jazz definitely check out jazz at pearl is just a short walk from the omni.',happy
id23367,' my wife and i just returned from a --night stay at the stratford. our room was small but clean and the location cannot be beat! we paid only $-- per night booked on hotels. i am disappointed however to discover from other reviews here that a continental breakfast was included! no one at the hotel told us so we ended up buying an expensive breakfast elsewhere each day. i would stay at the stratford again.',not_happy
id23368,' you are right in the middle of everything here but you pay for it.close to the piers and good location to walk to the shopping and ggb. brilliant restaurants close by. good sized rooms and clean but need a little tlc.',not_happy
id23369,' i just returned home from a great two night stay at the trump over labor day weekend. this was my first visit to chicago and i dont think i need to see any other hotels after staying here trump was awesome! i booked directly on the hotel website and found a --% off of a two night stay special and reserved a city view suite (room ---- --rd floor). personally i dont think the room could have been much better. the room was huge with a full kitchen dining table living room two full bathrooms and a separate bedroom. the room was very clean and well furnished! the fridge was stocked with drinks and also had a nespresso machine. the master bathroom was phenomenal. im very picky when it comes to hotel rooms and the room exceeded my expectations. the service was very good the staff was obviously trained how to properly treat guests. each staff member i encountered was polite and very eager to help. the only negative comment i have with regard to service is that trump attaché did not deliver the pillows i ordered from the pillow menu (even though they confirmed the order via email). this wasnt a big deal to me im sure if i had called they would have rectified the issue but i did not give them a chance mistakes happen. we didnt have a chance to visit sixteen but we did order in-room breakfast twice during the stay and it was very good. the staff didnt just deliver the food they arranged it on the table with a fresh cut flower! the hotel is in a prime location we walked to millennium park navy pier willis tower. michigan avenue is a block away and has tons of shopping-dining too. we didnt touch the car until it was time to leave parking is a nightmare anyway. i would recommend letting them valet your car i was going to do self parking but quickly changed my mind the garage is very narrow and steep! my only regret is having to leave so soon i could have spent a week in this hotel easily!',happy
id23370,' stayed at the plaza for one night thanks to an incredible price through priceline. the lobby was beautifully decorated for the holidays and check-in was fine. my room was small but adequate on par with other city hotel rooms i have seen. the bed was very confortable with lovely white linens and lots of pillows. the room was clean and comfortable the bathroom was a little tired but clean. the dual showerhead was a nice touch. i will agree with some other reviewers about the thin walls in this old hotel. i was awakened at about -:-- am when some holiday revelers returned to the room next door for a little more partying. i tried to wait it out but the volume increased until i finally had to call down to the operator. they sent someone up almost immediately and the party soon quieted and dispersed so plus points for the quick service. however the walls are so thin that i could hear even normal conversation the next morning as i was getting ready to leave. i guess this is a by-product of an old grand hotel but one to be aware of if noise is a big issue for you.',happy
id23371,' i am a wyndham time share owner and generally find wydham hotels pretty decent. this one however is a real disappointment. currently under remodel i can be understanding - try but however the parts which are done were done with poor care or poor execution. i get the economy is hurting however a good crew for modeling a room or restaurant cant be that hard to find.',not_happy
id23372,' i booked one of the single rooms with shared bathroom. it was definitely not a large room just a single bed against one wall with a sink and wardrobe and door on the other side with not much in between. still how much room do you really need? the location was amazing. when i realised how close it was to the powell-market madness i was worried but it is around a corner so it is close to pretty much any kind of transport you like (loads of buses bart and the good old f line trolleys) without being too crazy. i wouldnt recommend coming here if the weather is going to be hot because the rooms arent airconditioned and though the ceiling fan is great most of the time it doesnt help much once the air temperature gets above body temperature. apart from that (even if it is a little warm just not hot) i would recommend staying here. i never had to wait for a toilet or shower even in the hour before checkout time.',happy
id23373,' we stayed for two nights aftter returning to new york after a visit to niagara falls. the room was comfortable and no issues with facilities or cleanliness. the staff were friendly and helpful. the restaurant was good but very affordable as kids eat free at all meals so we had a good breakfast for four for $--. the only advice to give is that it does not seem to be a regular taxi stop so a taxi in the morning was hard to get with about a -- minute wait. plenty okf taxis came past but they were already full we just got lucky that someone was dropped off across the street so maybe a taxi booking would be best. overall an enjoyable stay.',happy
id23374,' i have stayed at this location many times for business and only had one bad experience which was due to the behavior of other guests being too loud and the motel being full and them having no place to move me to. other then that my experiences at this location have been mostly positive. the remodeled rooms are nice it is always clean and with the exception if one time out of about -- nights i spent there i had no trouble sleeping. the front desk staff has always been helpful and accommodating and the breakfast is nice as well. if you need a cheep place to craswh for an evening or stay near baltimore and don;t want to pay inner harbor prices then this is the place. also avoid the other two hotels in the vicinity the motel - and leisure inn (i think it used to be a clarion or comfort inn) like the plague they are havens for prostitutes drug dealers-users and other unsavory characters. that being said the days inn itself doesnt attract that element. also if you are looking or a bite to eat there is a lot in the area they have and indian place which is attached to the hotel which is really good also wendys and dunkin doughnuts just down the driveway across the street there is citiview (get the crab cakes!) and in the shopping center behind the bp station there is a subway and another great local eatery the salsa grill. the nearby security square mall also has a great selection of eateries as well.',happy
id23375,' my husband and i stayed at this hotel as did some of our family. wed come to san fran from the uk to get married at city hall and are so glad we chose this hotel. the staff were very friendly and helpful and the concierge desk could not do enough to help. we were upgraded when they found out we were getting married and our room was amazing. we had the most brilliant view and the bed was the best we have ever slept in! the room was very clean and we could not have asked for more. the hotel is in a prime location the cable car stop is right outside and takes you straight into union square (which is few blocks to the right and can be walked as its all downhill) or into fisherman is wharf. it is also very near to chinatown. we would definitely use this hotel again in the future not only because it holds so many memories of our wedding but because we genuinely think its lovely and has everything we think a good hotel should have!',happy
id23376,' very nice but not outstanding. i had requested two double beds and they put us into a single king. they quickly corrected but the -nd room and its location was not as nice as the first. pools were clean grounds-flowers were very pretty and the lemon trees were very fragrant! bartender at the pool ignored us and made us walk up for our orders even though we saw him walking around taking-delivering orders to others. work out room was very well outfitted - weight machines free weights mats balls several treadmills-ellipticals-bikes racquetball court. room was dark and quiet.',happy
id23377,' this hotel is on a nice quiet street good neighborhood and close to the metro station at dupont circle. in the morning complementary coffee and tea is served along with a continental breakfast for a fee. there is an electric tea kettle in the room mugs and tea bags - a very nice touch. beds were comfortable bathroom clean and a dressing area with a vanity table and mirror. a real bargain. i asked for a quiet room which was at the end of the hall and faced the alley.',happy
id23378,' we stayed at the orchard inn because it was well reviewed and a good price. we found it to be even nicer than we expected and felt we got a lot of value for our dollar. the location is close to everything and the desk services folks could not have been nicer or more helpful as we planned our visit to this great city! i would definitely recommend staying here and will do so again when in the san francisco area.',happy
id23379,' stayed overnight at the hyatt en route to washington dc. overall the hotel was nice and in a good location. had a view of the river with an oversized bathroom. eveything was great except wifi is $-- per day and parking is $-- per day.. just something to keep in mind when considering other places.',happy
id23380,' we stayed at the hayes very last minute while in san jose. the mansion itself and the grounds are really quite pretty. our room was fairly small which was fine as we didnt spend much time in it. it wasnt anything special- but it worked fine for a night is sleep. we did enjoy the jacuzzi that night which was great sat in the outdoor restaurant area by a heater under the stars and had a drink in the bar. it was a very enjoyable evening and i feel it was a good value. my only complaint really would be that while the bed was very comfortable the pillows were bags of weird lumps. im a little picky about my pillows but these were bad.',happy
id23381,' beautiful place! slow but friendly helpful service. pool area was clean with plenty of seating:) the view of detroit and winsor was gorgeous. room was very spacious which was awesome especially traveling with - kids for hockey camp... we had double the luggage! it was also the perfect location for and event. our only complaint was the not so convient breakfast. we had to be out the door every morning at -am and it would have been nice to run through and grab a quick something for the kiddos.',happy
id23382,' we spent two nights at the elan hotel in la. the room was very nice and the service in the hotel excellent. the continental breakfast was very good. it is in a very good location. there is a shopping mall close by and plenty of good places to eat as well. the free wifi service was excellent and the connection was pretty fast. they charge you $-- per night to park the car but i take that it is normal in la. overall great hotel for the price.',happy
id23383,' the st. francis next to union square is one of the old grand hotels in sanfran with a new wing. we opted for a room in the old building for its history and the charm of the old hotel. the charm remains but attraction of the location once the center of all has fallen progressively as the square continues to attract the unfortunate homeless panhandlers and tumult. removing the benches from the square by the city did very little to dissuade any of the above. furthermore the old lobby with its high ceilings has been remodeled to a dark and unfriendly look; gone are the seated jovial customers although seated in the new lobby less inviting nevertheless. the desk was friendly enough and the desk clerk very helpful but the telephone reservations for booking (there) is manned by several dummies and required multiple calls to get it right.',not_happy
id23384,' mr partner and i stayed for five nights and had a good experience. the location was good; very near to the t line. whilst the hotel decor was dated we thought the hotel had quite a quirky feel to it and had character. it was also clean and we found the laundry room on site useful. the breakfast was good; there was a wide selection and what was there was good quality. we also found the staff friendly and helpful. we did have to change rooms during our stay as there was a lot of noise from the busy road. we moved up one floor to the fifth floor and it was much quieter. we did not experience any problems with the temperature in the room which other people have mentioned. overall it is a very reasonably priced interesting place to stay. we would stay there again.',happy
id23385,' we stayed at the super - bayview for - nights last week. it was great! good value and awesome location--only a few blocks from the harbor and right in little italy. the view from the upper hallways was wonderful. we could see the fireworks from the harbor on the -th of july perfectly. the staff was so helpful and friendly and the service was fabulous. we were there with a family group and i will say that i would definitely pay the extra for the double queen rooms as opposed to the single queens--much larger. the single queen rooms are rather small. also breakfast is only juice coffee and danish so if you need more you may want to walk the --- blocks to denny is. get directions from front desk. it was a nice walk and didnt take much time to get there. very interesting denny is--it is pink and inside an oriental restaurant. also be sure to try out filippi is-- fabulous italian food. we had no parking problems as they have now opened up an underground parking lot in the adjacent building that they are working on. i heard they are turning this super - into a clarion when construction is complete. not sure if they will keep the current building and remodel or tear it down and re-build. at any rate they have a big construction project going on next door and that is what we were told. we had no problem at all with construction noise since they didnt start working until - or - am and we were up well before that time. this is right in the flight path for the nearby international airport but we werent bothered by the noise at all. had a great stay and would highly recommend.',happy
id23386,' -th time staying here and that should say it all. love the hotel great location and friendly staff always looking to help. happy hours for $- beers in thebar and good food menu. great room on lex with cracking views. i will stay here again.',happy
id23387,' stayed here for one night for my husband is birthday. we were upgraded to a fabulous suite - probably the nicest hotel room i have ever stayed in. huge windows that overlooked the harbor and statue of liberty. our room (#---) was spotless tastefully decorated and like i said had many huge windows that showcased this spectacular view. we received not one but two bottles of complimentary champagne (one was from our sweet housekeeper digna). i found the staff to be so nice and attentive and they all seemed very genuine about it. the fitness center was a good size open -- hrs. drinks at the bar rise were great and the view from the --th floor of the sunset was very special. we had no problem getting a cab in the evening and the next morning there were plenty of cabs lined up just wating for guests. we walked a pleasant -- minutes or so home from dinner in tribeca on friday night so that is not a bad option either. overall i think this hotel is great and for $--- a good deal for nyc. i loved the area - it is totally different than midtown and that is what we were looking for.',happy
id23388,' i stayed at the argonaut this past weekend with my husband mother in law and - year old daughter. i felt that if you are staying in such a lively touristy area this is the perfect hotel to blend in with the surrounding area yet be a refuge from it as well. all the staff was friendly in particular to our daughter which meant a lot to us. they bent over backward to answer all of our questions (which we had a lot). the concierge was great. i thought for a san francisco boutique hotel the king bay view rooms were decent size (weve stayed in a closet and paid the same) and very comfortable. you cant beat the location and the beginning of a cable car line is right on the corner. i would definitely recommend it and stay there again.',happy
id23389,' spent - days at this clean quiet hotel. very nice room with comfortable bed. although located in southern boston (dorchester area) there was a convenient t stop nearby and shuttle to and from airport and train station (call hotel when you land and sign up for shuttle when you check out). a free shuttle bus runs from the t stop to jfk museum & library (a must see). other buses also run from same t stop. no need to rent car. a cafe is located near lobby as well as - computers and printer for guest use (no charge). very helpful hotel staff. left behind camera battery charger but lost & found staff fedexed it to my home. amenities: hairdryer coffeemaker refrigerator safe iron & ironing board gym (no microwave). would definitely stay here again.',happy
id23390,' if you have to go to phoenix i cant think of a better place to stay. this hotel is super new clean and modern. ive stayed at a lot of westins this was by far one of the best. has a nice pool (though a little small) the restaurant was good staff was really nice beautiful modern lobby. rooms were new bright and spotless.',happy
id23391,' my kids my dog and myself stayed here while my husband was at a meeting. felt very dirty and old and it is not in the nicest neighborhood. i must say there are places to eat near by so that was a plus! my husband walks in after his and says hey i was thinking about staying the night and i said no way. so we basically stayed for - hours. there was no way i wanted to stay any longer than i had to.',not_happy
id23392,' i agree ---% with the horrible reviews. i wish i would have known about the party scene. this is more of a nightclub than a relaxing hotel. the location is even worse. it is in the middle of the business district and not near any beach. the food and drinks are extremely overpriced and marginal unless you dont mind paying $-- per drink in a plastic cup! the staff (very rude) did not care that we were hotel guests (for - nights) we still had to wait in line with all the outsiders to get into the bar unless we were on their vip list or had a wristband on. the lines and crowds outside the hotel were obnoxious. you cant even hangout in the lobby-it is also roped off & used as a nightclub. they will not allow you to enter the pool and fitness area after -pm on weekends due to access for vips to the beach bar. i wish i would have checked out the same day and left to coronado! this hotel is overpriced & overrated...i can go on and on!',not_happy
id23393,' i stayed in this hotel when there was also a bears game and they were woefully unprepared for the influx of people. the lines for registration snaked all the way to the elevator banks. and the front desk staff dealt with folks with a general disdain (though the valets were nice i guess they should be for $---which is much higher than parking usually is in the city). having booked the room through priceline didn’t help i’ve noticed that a few hotels treat priceline folks as little better than pond scum and these folks fall into that category. room service quality was great but the prices were outrageous. $-- for soup shrimp cocktail and a salad. the rooms and common areas were bland and far from a top flight hotel. it was clean but unspectacular. kind of like a courtyard by marriott which is probably much cheaper unless you go to priceline which is what i did. i can’t fathom spending over $--- for this place. location is fine a --- block walk to michigan avenue isn’t that bad and the views are above average if you can get a good view the northeast views are best. i expected more from this hotel for its rating. given that this is their last hotel in the us i imagine they’ll be selling it off soon to some other industry leader. as a result they won’t be upgrading it much any time soon.',not_happy
id23394,' we stayed here twice in november ---- and it is ok if you are looking for a cheap room and cant find anything else. the location isnt bad but it is not convenient to get to from i---. if you want the free continental breakfast you have to get up early. we went there more than a half hour before the free breakfast ended and found nothing to eat. the staff member told me that it was all gone and that no more would be provided. so much for the advertised free continental breakfast ! apparently the hotel only provides so much each morning and it is only free if you get there before it is all gone. they should provide enough breakfast for all guests if they are going to advertise it.',not_happy
id23395,' really enjoyed myself great hospitality friendly and helpful staff (both on reception in the taverns and drivers of shuttle buses) clean rooms comfortable bed tv internet courtesy daily paper shuttle bus from airport and to local mbta t station (jfk-umass) great adjoining taverns (really enjoyed the steak tips and sam adams seasonal beer) great healthy breakfast (cheerios yoghurt fruit bread apple juice and coffee) and all this for under £-- a night..what more could anyone ask for...absolute bargain!! also enjoyed having my own room as i usually go hostelling...............and can now snore to my hearts content without waking anyone!! lol',happy
id23396,' there were enough good reviews for us to give it a try. other than it being an old facility we were very pleased. everyone was very nice and helpful. we arrived about -- am. they held our bags and tried to accommodate us early. we were told to come back at --. (check in is -)our room had two queen beds the heat was turned off and the window was cracked which was comfortable for us. (we were concerned about the heat since it had bad reviews) it was quiet on the --th floor. we were very pleased and definitely will go back. we also met the owner who was very friendly adn chatty as well.',happy
id23397,' we loved the hotel and the room. there is a beautiful common area in the lobby to sit and read and a bar inside the lobby if you want to grab a glass of wine while you do it. there is also a great restaurant (art and soul) a few steps away for dining. there is no safe in the rooms but you can use the hotel safe in the lobby. i was surprised though with the attitude of the staff at reception. they were grumpy and rude to everyone. the one time i ordered room service they forgot our order. -- mins later (they had told me to wait --) while i was considering whether to call again and see where the order was they called themselves and apologised for having forgotten us. another -- mins later the food arrived. id ordered wine and pizza. they gave me the wine on the house and the pizza was incredibly yummy.',happy
id23398,' first the good. they have a package deal called “stay and fly” or something like that whereby you pay $--- for a room for one night and get -- days free parking. plus there is a free -- hour shuttle which takes you to and from the airport. the shuttle runs every -- minutes and services other hotels also. so you can come to the hotel park leave your car spend the night take the shuttle to the airport leave your car for your trip for up to -- days get the shuttle back to the hotel when you return and drive away. i did this and it was just as advertised. i though it was a great deal considering cheap long term parking at lax in parking lot c is over $-- day. now the dark side: the hotel is a - star only going down hill with a tail wind. there are small holes in the sheets and the clientele at the hotel looked like people on their last leg. but i only saw them in the lobby and they never bothered me. if you do not get the park and fly deal the room rate for one night is somewhat less. also i could not get the park and fly deal through expedia and had to call the hotel reservation line. bottom line is if i wanted to stay very near lax for a rock bottom price and get what i paid for this hotel would be the place.',not_happy
id23399,' superb service. the magnolia provided complimentary shuttle service all around the city of houston. the complimetary breakfast cocktail hour and evening cookies and milk put the magnolia at the top of my list for business travel. i felt comfortable and at ease during my entire stay--and when traveling on business that is not always easy. thank you to the entire staff!',happy
id23400,' the castle is situated in a convenient location for all san francisco sights - not far from fisherman is warf and surrounded by many excellent restaurants and bars. the rooms are spacious and spotlessly clean with very comfy beds.the owners are friendly helpful really know the area and are keen to help you enjoy your holiday by offering suggestions and advice. included in the price is breakfast which consists of a good selection of muffins pastries fruit juices cereal bars etc. excellent value for money.',happy
id23401,' my wife and i stayed here for our honeymoon and when we tried calling the front desk to confirm there was no answer all - times. when we got there the price was $--- more then then what was on the paper sent out to us. we went down to talk to someone about this who promised they would correct and adjust it. when we checked out there was no correction made and when i went to get the receipt from the lady at the counter she yanked it from my hand telling me she was not giving it to me. when i asked to speak to manager the two women were more concerned about some plane crash they heard about then taking care of us and other customers. there was no plane crash it just over shot the runway and everybody was allright i checked. a - night stay cost with parking was over $---- which was supposed to be only $----. my advise is spend the little bit more and book the essex house and be treated like royalty instead of of an outdated with deplorable conditions. who wants to walk into a hotel room with that kind of cost to find a roll away bed bed just inside your door and hair in the sink and bathtub???',not_happy
id23402,' ive stayed at the handlery several times for meetings. it is not in the most convenient location relative to downtown san diego but is near a high end mall and the freeway. the staff is competent and friendly the rooms are generally clean and functional. beds quite comfortable but the pillows are very thick (not down) which some may find annoying. average food at - venues. no in-room safe pay to park and pay for daily wi-fi so glad we got a good rate for the room. i will stay again for future meetings but would not necessarily choose it for other visits to the area.',happy
id23403,' the location of this hotel is fantastic everything you would need from a city break is right there or within walking distance. we had a corner room with panoramic views we were not disappointed.overlooking times square one way and right up to the hudson river the other way.the bed was enormous as well as extremely comfortable.the rest of the room was as expected clean & serviceable.there was no breakfast with this room as you might expect for over $--- a night.',happy
id23404,' the rooms are quite impressive but service lagged at time. the room service is not available late and delivery service was not impressive at all. overall the stay was ok but it could have been better with the better service. proximity to gas lamp makes it three stars instead of two.',not_happy
id23405,' we stayed at the sheraton baltimore city center hotel while in town to watch liverpool play and the location was wonderful. we were able to walk everywhere we needed to go and the workers at the sheraton were great and helpful. we had the add-on to our room that allowed us access to the lounge on the --nd floor for breakfast evening hor douvers desert and just a nice place to relax. larhonda was the woman who worked the evening shift and she was so pleasant and friendly the - nights we were there. she did a great job keeping the food coming offering to clean up for us and also being cordial and engaging in conversation with us. we enjoyed our stay very much and the drinks she prepared as well :)',happy
id23406,' we really enjoyed our stay at the castle inn! we were there for - nights and enjoyed it more than our stays at much more expensive places. what made it special were the attitudes of the innkeepers! they all were friendly helpful and just enjoyable to talk to. they set up our tours of san francisco plus arranged for airport transfers. they were always available to answer questions provide maps and give advice. this certainly saved us a lot of money time and effort! as far as location we thought it was great. bus lines run on either side and the cable car was several blocks over. parking is free – a great thing to find in san francisco. there were many good restaurants shops coffee shops and a grocery store within an easy walk. our room was large with a king size bed (extremely comfortable) refrigerator microwave coffee maker tv table and chairs. there was also an iron and board. the shower had plenty of power and everything was very clean and well maintained! breakfast was what we expected: juice yogurt sweet rolls muffins a selection of granola bars fresh fruit. we could just load up our tray and eat in our room. there was always hot water in the office for tea hot chocolate or instant coffee and they were to provide extra coffee for the coffeemaker (unlike many much more expensive hotels). we will definitely stay here on our next trip to sf.',happy
id23407,' we stayed here during tropical storm irene and were able to make the most of the facilities that were available. the gym was fantastic and so was the pool. this is a new hotel and the room was very comfortable. the hotel is in a good location close to the waterfront and only a -- minute walk to quincy market and the aquarium. the staff were very helpful and informative and went out of the way to help us.',happy
id23408,' for a couples’ getaway or business meeting. the hotel is immaculate rooms generous size staff personable and professional; but not overly friendly the towels and bedding are extremely comfortable. additionally the tv is enormous and the elevators are uber quick (no lines no waiting). best of all the black-out drapes are awesome and didn’t hear any noise from neighboring rooms. views are spectacular from any side of the hotel. on the club level the breakfast had fresh-cut fruit bagels pancakes muffins hot-cold cereal etc. the staff tending to the breakfast bar busily and quietly worked to ensure all tables were spiffy clean. i travel -- days-month and really appreciate the little nuisances that separate of good hotel from a great hotel. this hotel is definitely on the “go-to” list when returning to seattle.',happy
id23409,' the location of the hotel was perfect close to beach & all area attractions including a mall and movie theatre across the freeway. the breakfast each morning was very good & had a great variety for families with kids. we had a double double suite which was extremely cramped for - people. the room was recently updated but the sofa sleeper had springs popping out of the mattress and was prehistoric. the hotel elevators kept getting stuck and were very rickety which is a problem if you cannot do stairs. twice during our - night stay we were never given maid service and had to go find someone at the end of the day for clean towels etc. in addition there were several homeless people lurking in the rear parking lot in the early evening hours nightly and using the bushes as the restroom.',not_happy
id23410,' staying at the staybridge suites made us feel right at home.breakfast was amazing lobby was very nice. all of the staff were helpful and friendly. the housekeeping-maintenance dept. was very efficient and well run. the breakfast-dinner staff were great and the front desk crew was very knowledgeable and willing to help. i have to say thank you to the management staff for running a clean relaxing and affordable hotel.',happy
id23411,' hotel situated -- minutes walk from the center. middle of the hotel is a place to park the car. spacious room and clean bathroom. beds very comfortable and the neighborhood park (we had a room on the ground floor) is not burdensome. unfortunately despite booking a room for non-smokers in the room you could feel the smell of cigarettes. continental breakfast (cheese jam waffles). good service at reception.',happy
id23412,' the service at the hotel is second to none. from the minute you check in until you depart they can not enough for you. the rooms are very comfortable. the location is very good. a river view room is a great view. breakfast is a little pricey.',happy
id23413,' very impressed with this new marriott. very clean and modern. loved the modern decor. within walking distance of wal-mart and liquor store. great internet and wi-fi. the only down side was the pool area. it is basically in the middle of a parking lot. but it would not deter me from staying there again.',happy
id23414,' i echo the comments of most other reviewers: it is ok but with some flaws. the room was as expected the service mediocre the breakfast just a snack but everything worked. it is local to downtown and parking is free. decent value. we had slight concerns about safety as the walk to beale st. while short passes through dark ominous streets. i was also approached outside the room by a sinister character begging for money right on my doorstep and we were accosted several times on the main strip by other unsavoury people. pay the extra and stay on beale st itself and dont wander about at night. i would only stay here again if there were more than - people in my group.',not_happy
id23415,' the hotel location was perfect and the room was very nice. the best thing about the omni is the customer service. they are so great. everyone goes out of their way to be helpful and friendly. my daughter was given a backpack with lots of great treats. cookies and milk were waiting in the room for her. i cant say enough how helpful they were. it was great! i would recomend this hotel to anyone staying in sf. parking is expensive but that is sf. we are select guest members and were already checked in when we arrived. we got free wifi and free beverage service every morning.',happy
id23416,' stayed two nights. arrived earlier than expected but our room was ready so after unpacking we took a tour of the hotel. there is construction work next door but we were never disturbed by any noise. the hotel is very clean and well presented. there is a good choice of items on the breakfast menu and the manager is complimentary drinks and snacks (mon-thur -.--pm--.--pm) gave us chance to unwind after a long day of sight-seeing. the pool is small but there were only a couple of people there when we swam. there are some very good restaurants nearby and being so close to -th street the choice is endless. a return visit is a must.',happy
id23417,' i stayed at this hotel for - nights and paid --- total with all taxes per night. for this rate this hotel is unbeatable. it has --- rooms a pool and all the amenities of a - star hotel. it is located - mins to lax. i’ll start with the negative since i only have a couple. the shuttle service is extremely slow and you will wait for almost half an hour when they say it is only -- mins. so make sure you allocate enough time when you rely on this shuttle service. i wouldnt bother with valet service as they are soooooo slow and i feel are inefficient. just park in the lot behind the hotel on --th stree for $-- in and out priviledges. service – this is what makes this hotel shine especially the guest services folks nothing is too much to ask if they can do it they will accommodate you. i especially want to mention diane and merlie pickett these two ladies provided me with the best service during my stay. i even stopped by to meet them in person. they go above and beyond. rooms – they are very clean and well appointed modern décor and oh so comfortable beds. it is very clean and the soundproofing is very adequate. i am a very light sleeper and i did not have any problems whatsoever. this hotel is along century blvd but they have rooms that are facing --th street where the parking lots are located this is the quiet side. housekeeping never forgets to clean up the room even when i ask them to clean it up later in the afternoon. the room doesn’t come with a safe. it also doesn’t come with a refrigerator unless you request one and they would charge you for it. even if the location of this hotel is by the airport if you have a car you can go to so many areas around it. manhattan beach is -- mins away and so is marina del rey. if you plan to rent a car go with midway rental which is - blocks from this hotel i had the best rate with that company although the battery died on the car on my last day. if you go left or right on sepulveda blvd theres a lot of grocery estabilishments etc i would definitely stay in this hotel again only if the price is around ---. you can get this through hotwire. im not sure if i would pay more than --- for this hotel. if you are looking for a hotel to wow you this is not the one if you are looking for a practical clean value for your money place then this is a great fit. in fact it exceeds expectations if your expectations are not that high.',happy
id23418,' we arrived at the chancellor hotel around -pm after a --hr flight exhausted. we where told our room was not yet available and check in was at -pm. we then explained our situation and the great lady on reception got a room sorted out for us in around --mins. fantastic !!!!! we caught the baht train from airport ( $-.--) to powell street station. it was around a --min trip and the chancellor was a slightly inclining -----min walk from there. the rooms as stated prior are a little older in particular the bathroom but they are in immaculate condition and spotlessly clean. we got a great deal and were more than . if i could fault anything it would be the poor water pressure in shower and no bar fridge in room ( seems to be a common thing however in american hotels) hotel was well connected to all transport options and the travel agent at hotel sold us a -day transport card for $--. great value considering a single trip on trolley which runs right up powell street in front of hotel is around $-+. did not eat at hotel restaurant so cannot comment on that but we did eat breakfast next door. there was a line up to get in every morning which is usually telling you something. macys shopping was a stones throw away as well us other shopping options like westfields etc. we really enjoyed our stay one slightly disappointing thing which is no reflection on hotel is the amount of beggars in san francisco in particular union square. at times in becomes quiet relentless corner to corner etc etc. we are a very well travelled couple and have never seen anything like that !!!',happy
id23419,' stayed at the w on a sunday night for a quick girlfriends getaway. we had heard the w was thee place to stay in hollywood. we were also told the service could be very snotty but decided to book there anyways. thankfully all the employees we encountered were very friendly and happy to give suggestions on where to go etc. (anthony our bell captain who helped us with loads of luggage was especially welcoming). our room was small and despite being on the --th floor the view wasnt good it overlooked a rooftop. for $---+ a night i guess i was expecting a little more from the room. it was very stark cramped and typical (although the beds were wonderful). anyways after checking in we were excited to put on our suits and head up to the pool. but then found out they were charging $-- per person cover charge to use the pool yes even for hotel guests. that is just crazy and had we known ahead of time we probably would have booked elsewhere. there was also no lounges available so our visions of lounging poolside reading magazines and drinking girly cocktails were crushed and we just headed out to explore instead. parking at the hotel is $-- (plus tax) and maybe that is the going rate for hollywood but it seemed like the hotel was trying to nickel and dime every chance it got (even a charge for wi-fi). that night the lobby bar was going strong and had an amazing jazz group playing. they were cabaret style and super fun. we checked out the following morning and headed to the beach where we could actually catch some rays. so long story short if youre ever in hollywood on a sunday night i highly recommend you head to the w for the jazz performance. but if lounging by the pool is part of your plans you may want to stay elsewhere. p.s. had an amazing dinner at cleo across the street and there is also an irish pub across the street with $- (premium) pints all day and night.',not_happy
id23420,' the high point of this hotel is the staff - they were very helpful in suggesting restaurants and getting us to the airport. they were always willing to answer any questions with a smile. rooms could use a little freshening up but for the price and location it would be a hotel i would return to.',happy
id23421,' only very good because the staff seemed a bit obtuse and i had to take my luggage upstairs myself (including the steps in the front of the check-in desks). it was a different experience that i am accustomed to but overall i really liked it. the room was super clean contemporary and just plain fun to stay in.',happy
id23422,' stayed here for - days. front office staff was ok when we arrived but they offered the guest in front of us a room higher up as apparently were better and she stayed for - days. no mention to us at all just the regular check in duties. additionally i wouldnt exactly call this a boutique hotel. rooms are on the small end and the bathroom was simply tiny. the sink was as small as an average toilet hand wash basin. not sure if it was just in our room but for the price i would have expected something slightly more. location is good in the south end easy to walk to boston common or hop on a bus.',not_happy
id23423,' overall impression: great location. felt like home. have stayed here for business and vacation. plan to return for a visit next summer. with my hilton honors diamond status i received hh points. pros: - great staff -proximity to local restaurants and shopping. - everything within walking distance even navy pier -subway stop next door -good breakfast and dinner -room was spotless -great business center -affordable cons: -$-- valet parking (only) - good breakfast and dinner but it gets crowded',happy
id23424,' i was there for christmas weekend . every person i encountered was just rude. the breakfast was arghhhh.... ice scramble eggs and if you look at the ham you will see the mark of the last night decoration on it and i spent $--- for that .( - adults and - kids) . the rooms were nice great location but the service damaged everything.',not_happy
id23425,' when we arrived from the airport at --.--am on a saturday night the beer garden and restaurant attached to the hotel were heaving as was the indoor bar and rooftop in the hottest neighbourhood in ny. we managed to get straight o bed despite the noise even on a high floor. the rooms we had was -- is retro wood and black and everything was very dark. the rooms are very small for the money but you expect that in ny but at least the views are spectacular - ours was of the hudson new jersey statue of liberty and wtc- and downtown. the weirdest bit was the shower in the room with no door and the limited clothes hanging space. the bed was very comfortable. the room is very dark and so is the toilet with no air outlet so beware before you use the candle provided to help any smells it is not free and costs $-- - they do not make this clear. also beware that despite feeling like you are high up and no one can see you if you walk downstairs on the hi line you can se everything into the floor to ceiling windows from down below. if you want constant activity in a very trendy fashionable and expensive neighbourhood with great views of the city and river this is the place for you.',not_happy
id23426,' we stayed last weekend and will go back to this hotel. it is so convenient to everything in nyc. the service was personalized and friendly especially adelle at the front desk. the staff professional and fun. our room was of nice size for nyc very clean and well appointed. the hilton honors free breakfast is a reall nice perk. i will definately sell this hotel to my neal miller travel company clients in the future!',happy
id23427,' charming victorian era hotel old but cute & sparklin clean. we stayed in an oval room with - bay windows totally cool! coffee & fruit & pastries on every floor every morning. the location is excellent for shopping. bus service is readily available & the tix booth where you purchase muni passes for public transportation is - blocks away. no nearby bart service though. the staff here is super nice & helpful & you can get a free glass of wine in the hotel bar once a day! plus there is a liquor store right on the corner. also they show free outdoor movies - blocks away at union square at night. there is noise at night like any other city but if yr young &-or go out at night often this is not a big deal. this place is well worth the price. many good things within walking distance.',happy
id23428,' great hotel: about a -- minute walk to time square and a - minute walk to the subway free internet use in the lobby and a printer (you can print off your boarding pass) friendly and helpful staff clean and no bed bugs!! this isnt the ritz dont get me wrong but it is an affordable and clean hotel in a great location.',happy
id23429,' we very much enjoyed the dana. our double-queen room was spacious enough for two adults and two kids. the free shuttle to sea world was a fantastic bonus. the front desk staff was friendly knowledgeable and helpful and the grounds are beautifully maintained. the food at the on-site blue pearl restaurant was tasty and reasonably priced (especially considering it is a hotel restaurant which tend to be over-priced) the food arrived quickly--always a plus when travelling with kids--and the service was great.',happy
id23430,' i stayed at the sheraton chicago last weekend for one night. ive stayed at many sheraton properties around the world and this is definitely not one of their better hotels. the location is good the lobby and common areas are very nice. i was given a newly renovated room on the --th floor. the room smelled of smoke-even though it was supposed to be a non-smoking room. the bathroom was not very clean with mold and grime around the bathtub and a rusty ceiling fan. otherwise it was just o.k. a three star hotel at best but not what i expected from a sheraton.',not_happy
id23431,' my wife and i have stayed at the admiral fell inn twice a year for - years now. the inn is quite inviting as an older but very well maintained property. all staff from the desk to the valets to the housekeepers and the shuttle drivers are professional and friendly making for a good experience. the admiral fell inn is located in a great historic district with many shops and a variety of pubs and restaurants. it is also very convenient to the water taxi which can be used for crossing the inner harbor and for going to fort mchenry.',happy
id23432,' more parking would be nice. and rooms a little cramped. but ok if your just sleeping for the night when your on vacation.',happy
id23433,' we had never been to jacksonville so did not know much about it. the omni hotel staff was friendly and accommodating. the guest rooms were very well appointed and food in restaurant was wonderful. we would definitely recommend.',happy
id23434,' my wife and i celebrated our anniversary with our first trip to san francisco and loved the city. having never been we werent knowledgeable about the various districts within sf and what each had to offer. while we really liked the hotel once we were inside it the location was a little too geared toward tourists for our taste which is not the fault of the hotel. just know that if youre looking for more local shops and less shops selling jackets hats shirts etc. to tourists on the wharf this location probably isnt for you. but with that being said the hotel and its staff were all very nice. we were upgraded to a nicer room overlooking the pool area upon checking in and the very nice woman who checked us in (i completely forgot her name otherwise id include it here) had a complimentary bottle of champagne sent to our room to celebrate our honeymoon. the concierge and the doormen-valets were all very knowledgeable and provided excellent directions when we needed them. the hotel was immaculate the linens smelled fresh and our room was well appointed. the only drawback in the room was the smallish bathroom. it was a tight squeeze opening-closing the door while in the bathroom itself. but all in all it was a nice experience and wed stay there again if we decided to stay at fisherman is wharf again.',happy
id23435,' the hotel is in the city but there are so many homeless people day and night so it is not fun to walk there at ali. i didnt like the atmosphere and the reception desk people. you have to park your car (you have to pay a lot for it) in a carpark at an other hotel. to walk from your car to the hotel is horrible too. the rooms are very old and not very clean and the shared bathrooms are dirty. the next day we left the hotel to stay at a motel at lombard street same price but very good clean and big. with the bus you can go everywhere! so dont stay here i was afraid the people around aida hotel wanted to rob me or do even worse things!',not_happy
id23436,' my sister and i wanted to visit some where warm! we couldnt take it any longer! living in michigan (me) and my sis in wisconsin we decided it would be az. i have heard wonderfull things about the biltmore collection and we decided that is where we were going. wow what a great choice! we went the -st weekend of may ----. we spent - nights and did not want to leave. there was a good amount of people there and we had a blast! the grounds were outstanding and the views were awesome! more than enough for the our - kids to do! (ages - and --). the cost of the food was a little high but wow did you get a lot! and it was wonderful! our best part of the trip was the care and service that we received from the staff. we had a blast at the main pool! there is a beautiful swim up bar and lounge area you can sit at and it does not smell like many resorts that i have been to very clean! we had a blast at the salsa demonstration that was presented by the chef at pool side. there must of been - or more different types he made! i was very impressed at the frank llyod wright architecture. our room was poolside and what a must have with the kids!! out the door and away we went how fun! please take time to walk around the resort and see everything it is amazing but it may take you about - to - hours to see it all! we were located close to everything we wanted to do out side of the biltmore food shopping and mt. climbing. we will back soon!',happy
id23437,' for nyc it was a good value. the location is great as it is located off times square but close to everything. the rate included breakfast which was good but in a small kitchenette area. it was staffed with hotel staff to assist the flow of guests. the rooms were small as expected but clean. the front desk was extremely helpful with information. evelyn was a delight! we would definately stay there again!!',happy
id23438,' we had such a great time! the pool was awesome! the room was clean and spacious! adrian and his crew helped us so much! thanks everyone!',happy
id23439,' i gave the courtyard a rating of - but that is considering the hotel in the context of its price and location. the room was fine although someone must have slept on a really awful bed to rave about the courtyard is beds; theyre average. actually average pretty much describes the courtyard. there is nothing surprising or particularly nice about this hotel. the rooms are very clean and nicely sized but that is what id expect. the positive exception to its average character is the staff. the desk staff are above average in speedily getting you through check-in and check-out and the cleaning staff are unobtrusive and very competent. the bathroom items supplied are below average. you probably want to bring your own body lotion shampoo & conditioner. however for $--- a night without breakfast at a hotel so conveniently located average is pretty good.',happy
id23440,' im actually still inside the hotel at the moment awaiting checkout but i felt it was time to write the the review. im staying here for a conference down at the colorado convention center. the hotel creates a great first impression - the staff are enthusiastic and polite. the reception is beautiful and having the starbucks located inside is great. the rooms themselves (im on the --th floor) are ok there are no decent views in this hotel as it is surrounded on all sides by high rise buildings and the rooms are not the largest ive stayed in for the price. but the location for the convention center is superb and at least they refresh the in room coffee every day. the concierge lounge is nice enough and provides a good breakfast in place of what you can get in the main restaurant. although you can only use this on weekdays. the breakfast in the restaurant (as youd expect) is pricey but the quality is good. the downsides of this hotel: the gym is small and not that well equipped. the pool is absolutely freezing cold and small. it is also desperately in need of some renovation - the filter sides on the pool are all cracked and broken and there are one or two tiles cracked. there is also some bubbling you can feel on the walls under the lining. the dry sauna wasnt working on the day i was down there but the steam room was. i also had problems with the tv in my room. if i left the remote too long - it seemed to suddenly ignore the button pushes and i have to turn the tv off and on again at the switch to make it respond. the other issue - which started as minor and became a major frustration - is the proximity of the trams outside. they use their horns all times of day and the windows arent thick enough to prevent the noise coming in. it is loud enough from the --th floor to hear it at all times. you also hear chattering in other rooms and noise in the corridors suggesting the walls are thinner than other places. the food in the bar is vastly over priced for the quality - despite being described as a plate of deliciousness by the waiter - my burger on the first night was only a step or two above a mcdonalds one. all of these things are minor irritations and not worth bothering over to complain individually but put together they bring the value of the property down considerably. i doubt id stay here again - not unless the price was a lot less than what ive paid on this trip.',not_happy
id23441,' this is a great hotel and the service is impeccable. i always stay here when i visit nyc. great location and the rooms are very nice. the staff are very knowledgeable and always eager to assist you. i highly recommend.',happy
id23442,' this is one of my favoriate w hotels! its always awsome with great views and exceptional rooms! staff very friendly and the living room is always a hot spot to hang out. within walking distance to almost anywhere in san fran and also only - blocks from the bart train which links to the airport and lots of other places. historic trolly stop only - blocks also which you can take all the way down the bay-wharf-alcatraz boats very fun ride!',happy
id23443,' my most recent stay at the residence was with my wife however i had previously stayed here on business trips also. the staff is very friendly and helpful and ive never had any cleanliness issues. dinners are provided by the hotel on weekdays and the breakfast is much better than standard hotel fare. the location of this hotel is hard to beat it is just north of downtown chicago and the chicago river. access to the el is within walking distance as well as michigan avenue. the fitness center and pool are located near the top floor offering a fantasic view. there is a parking garage attached to the hotel that is only $-- per day which is cheaper than a lot of other hotels in the area. since the garage is attached i wouldnt recommend valeting at this particlar hotel. in-and-out access if provided with the daily fee. the rooms are spacious as is standard in residence inn is. each room has a small kitchen and living room area. internet is offered for free on several computers in the lobby area.',happy
id23444,' the four seasons hotel is definitely the best hotel in baltimore. it has wonderful service accommodations and the harbor views are breath taking. it is expensive but worth every penny spent. treat yourself to a fantastic hotel adventure.',happy
id23445,' i found this hotel on tripadvisor and it received great reviews. well here is another :-)....my boyfriend and i loved it. our room was quaint & contemporary. we loved the clock w-the ipod connector. the bed and pillows were awesome we got a great night is sleep. the only complaint we have is we were awaken@-am by dishes clinking and the lobby chairs scraping across the floor when they were setting up for the free continental breakfast [which continued until it was over at --] {very disturbing when we got in late saturday night and planned on sleeping in} outside of that it was great. ill just request a room not on the -st floor for our next visit b-c this wont be our last stay@the ---.',happy
id23446,' it is just a simple regular hotel. didnt find anything wrong with it but it is still not a luxury hotel or anything. for the price it is great! the people were very nice and the rooms were clean. it is a good location and close to anything you need (well as close as things can get in dallas). the free breakfast was great. the pool is small but still fun. and most importantly the air conditioner worked very well! haha',happy
id23447,' stayed here one night after flying in to denver from manchester - convenient for car rental pickup the next day. hotel provided free shuttle bus from airport to hotel and back again to car rental at airport the next day. shuttle bus driver very helpful and friendly. hotel was clean - on evening we checked in there was only one staff on at reception and several new guests arrived at the same time so we had to wait a short while to check in but the reception staff was helpful and friendly. our room was large and adequate for our party of -. hotel had a lift. bed was large and comfortable. fridge in room but no microwave also iron & board. complimentary coffee toiletries etc - only problem was there was no teabags and no milk (not even the little cartons of milk used mainly in the states for coffee) but when we asked at the reception for teabags and milk the staff went out of their way to find some. shower over bath which was adequate. good choice of food for complimentary continental breakfast - pleasant dining area. - computers with free internet access for those guests like us who dont holiday with their laptops! we were able to send messages to family back home in the uk.',happy
id23448,' having read the other reviews on here i was a bit dubious about my stay here. however on arrival the doorman opened the front door to let me in i checked in around -pm and check in was quick and easy. a bell boy took my case and showed me up to my room. the room was on the smaller side but would have been adequate for - people. i had a view of central park from my window on the --st floor. the room was clean as was all the linen. wifi was provided at a cost i paid $-- for - days reasonable i thought. the bathroom was very small and only room enough for - person to turn around in. the room was cleaned and serviced everyday. concierge arranged a taxi to pick me up and take to the airport and held my luggage when i checked out. all in all the hotel was better than i was expecting. the location is excellent - mins to central park and -- mins to times sq. close to rockerfeller centre too.',happy
id23449,' i really enjoyed my stay at this hotel. the guest rooms were a bit small but i found the hotel to be charming. the staff was very friendly and helpful. the hotel was clean and the mattress was very comfortable. i had a great nights sleep and the continental breakfast was a bonus.',happy
id23450,' the hotel is in a wonderful location. we walked to so many things. it is expensive and parking is expensive. we didnt like paying for internet on top of all the other charges so we felt nickel and dimed. you could tell everything was dated and had been there a while. our room needed to be dusted. also it smelled funny like smoke but it said it was a non-smoking room. we loved the idea that you could take pets to this hotel. also we were there for the -th of july week and they were doing some type of work that required the water to be shut off a couple days for - hours so you might want to ask. we just thought that was weird to schedule that when they were sold out for the weekend.',not_happy
id23451,' my cousin and i former new yorkers planned a last minute trip to the city to visit an elderly aunt who lives in queens. i searched the internet and read the reviews on this site before making a decision. the positive reviews as well as the hotel is location on the east side (near the bridge and tunnel to queens) were deciding factors. the hotel is web site showed a room with twin beds available for about $---. i decided to make the reservation by phone rather than online to make sure they reserved a room with two beds. during our conversation i asked the reservation clerk if they offered a cheaper government rate (im a federal employee) even though i was not traveling on government business. he said yes bring your id and youll get the room for $--- plus tax. i requested an email confirmation which was forwarded promptly. the next day i emailed brian the reservation clerk asking for a room in the renovated tower with views of the city (per suggestions by viewers here.) he responded quickly and confirmed the room assignment request. well i must say we loved the hotel and the room (--th floor). service was excellent. we were allowed to check in early (around noon). the room was contemporary light and airy. bathroom was splendid with the best lighting ive ever seen (recessed behind a mirror with a pinkish glow). a southwest view of the city including the empire state building was partially obscured by the adjacent tower. however the mirrored glass of that tower reflected the city is lights at night and it was beautiful. our favorite hotel amenity was the fitness center. the exercise room though small has the best assortment of machines and weights that ive ever seen in a hotel and they were in perfect condition. as others have mentioned the room has views of the east river and manhattan to the north. some reviewers noted poor maintenance at the swimming pool but it looked pretty swell to me. even the locker room was attractive: marble walls several shower stalls with dressing areas sauna free use of bath and shampoo products. ask the desk clerk for towel and lock for the locker; no extra charge. the only drawback to the hotel -- also noted by other reviewers -- is the lack of cafe or bar. both john is cafe and the bakers dozen (no table seating here) are fine for breakfast but im sure there are many other comparable places within walking distance. there is a good convenience store down the street from the hotel for snacks and beverages. we had a tasty cheap dinner at a chinese noodle joint on -nd avenue around --th st. (-- bucks for two no atmosphere.) cant wait to go back.',happy
id23452,' excellent location very central close to sub-way ideal for business travellers no crazy prices good size room-bed clean good service good restaurant. so far my choice nr- for stay in manhattan great value for money',happy
id23453,' i stayed here - nights for a business meeting. the layout is unique with each room almost like its own bungalow. for being so close to a major city it was surprisingly quiet and private. i read some other comments about the rooms not being up-to-date but mine was very nice clean and comfortable. excellent water pressure in the shower! the staff was very helpful without being overbearing. the woman in the gift shop learned my name on the first day and greeted me personally every morning thereafter when i came for the newspapers. im not easy to impress but this did it for me. the location was excellent for running - there is a bike lane - pedestrian path on the road outside the resort and all around mission bay - great for running any time of day or night.',happy
id23454,' my priorities for our stay in chicago were for the hotel to be downtown as inexpensive as possible while still being clean. the essex pretty much matched these expectations. we booked our hotel through a travel agent who used a -rd party hotel wholesale company. we got a great weekend rate of $----night including tax which is about $----night before taxes. parking would have been an additional $---night but we parked in a public lot around the corner from the hotel for $---night. also parking at some meters on the street is free after -pm on saturdays and all day sunday. since we booked through the wholesale company it was not possible to confirm a nonsmoking room (as a former travel agent i know this is common practice). and since we checked in at -pm on a friday night the hotel was fully booked and there were only smoking rooms left. the room was very smoky smelling as was the entire floor as soon as the elevator doors opened. the desk staff was gracious in finding us a different (though still smoking) room for friday night and then moving us to a non smoking room for saturday night. we had a room with - queen beds which are really - full-sized beds. my husband and i sleep in a queen bed at home but slept in separate beds at the essex because there is no way we would have been comfortable in one bed. but the sheets were clean and the beds were comfy. the bathroom was clean but not exactly gleaming due to its need for updating and refurbishing. we did not use the pool or sauna but only because we were out and about much of the time. overall this is a decent no-frills hotel if you dont want to break the bank to be in downtown chicago. the desk staff was courteous and the bellman was very friendly and helpful in directing us to public transportation. we spent much of our time at the funky bars and restaurants in the lincoln park area which is probably where i would stay on future trips. but it was nice to be close to the impressive grant park and the excitement and bustle of michigan ave. also a good location to explore the museums and navy pier.',not_happy
id23455,' well appointed hotel friendly efficient staff comfortable rooms with more space than usually found in nyc hotels. free broadband in lobby is good and works well rare lounge does great burgers a little expensive but you get what you pay for. likewise the rooftop lounge comes at a price as far as the drinks are concerned but it is a great spot to spend an evening. definitely recommended',happy
id23456,' that is a place where you should never stay. i booked the room when i was still in dallas and it seems perfect. there was private bathroom internet access in the room phone line it seems perfect and with a good price for new york. that is not the truth. the main problem is that the hotel employees spent all the time lying to me. first they tried to put me in a room without private bathroom. i refused and one room with private bathroom just appeared when i asked for the cancelation of the charge in the credit card. the next problem was internet access. first they said they was without laptop cable for internet (all the cables was in use) when i realized that the room hasnt a cable internet point they said to me that i could get wireless in the room that it was open. wrong again so they said they would open the wireless especially for me (there is no sense in this) but just in the last day the truth appeared: they havent a room with private bath and internet access i should use internet at the lounge. i event tried to be a good guy and asked them for a cable to use at the lounge because i needed to use internet with my notebook but they havent any. the payment was another problem. they swear to me that when i used the credit card at the first day was just a pre-approval process and they need to use the credit card again to charge the value of the room. sure: they just want i give them my card to double charge me for the room very nice. when the police arrived they changed the history: now they need the card to charge an extra-tax one more invented by them. this could be a nice place if there was even one honest employee in this hotel',not_happy
id23457,' mixed bag. positives: very close to brown purple and orange lines (quincy); decently well-appointed rooms; really nice soap. negatives: smallest hotel room ive ever been in; suspected second-class treatment of hotwire guests (i still paid $---+tax-night); lame room service options after -- p.m.; form over function approach to bathroom; promised an unrequested upgrade from a double bed to a queen at the front desk yet wound up in a double bed (and i really dont think they could have squeezed a queen in that room) and since there were two of us we could have used the extra room; floor mirror was pushed out of its frame on the one side. we were given the smallest room in the hotel (i looked on the floor plan) on the lowest floor rooms were on (-th) with an inside view (meaning the roof and more rooms but ooooh look they made a w out of gravel on that roof how hip!) - when they obviously had other (better) rooms available as we were promised one at the front desk (and we checked in after -- p.m. so they couldnt have been expecting that many more people to check in off the street). ive never complained about a hotel room but this was the closest ive come. i wonder how many of the intimacy kits ($--) next to the pringles ($- short stack) and foam w flip flops ($--) on the room service tray theyve sold. while this hotel isnt a large cookie-cutter urban hotel like your average hilton hyatt etc. i felt somewhat patronized by what starwood would like me to believe is cool. stay here if you want to be force-fed corporate starwood hipness but id save some cash stay at a hotel with genuine character (and there are at least a few in chicago) and spend the $--------night youll be saving and enjoy the city. a reasonable buy on hotwire but id sleep on the bus before paying rack rate.',not_happy
id23458,' this is conveniently located off i--- at deer valley road. it appears to be a newer hotel. the lobby and check-in area are very clean. the rooms are large. the bathrooms feature water savings switches for the toilets and lots of counter space on the sink. the beds are comfortable flat screen tvs and refrigerator-microwave are handy. the business center is small - just one computer and a printer but it worked fine. there is a small gym and indoor-outdoor pool. they serve a full breakfast and kickback hour. the breakfast is probably one of the better free spreads out there including eggs sausage cereals oatmeal yogurt waffle maker and hot-cold beverage. my one complaint is that drury has horrible coffee. they must contract with the same service in all locations because i really dislike the coffee. the only other thing that keeps this from being an excellent rating is that drurys tend to attract lots of families with kids - kids i dont mind. what i do mind is kids running through the lobby in their pajamas like they are at home running up and down the hallways and tying up the elevators and touching everything on the buffets. parents the drury is a hotel - not disney land - i dont know why i see this more at drury than any other hotel. if you stay at the hilton garden inn up the street you dont see this. drury you want to attract the business traveler - get tougher on the disney land antics in your hotel. other than that this hotel is very nice and recommended (just be prepared for the kids)',happy
id23459,' the property was very clean and well kept. i was a little disappointed in the tv. lights and light switches seemed to be in odd locations. i think the space used for the sink in the bedroom could be better used as a closet and take the hulking free standing out to give more space.',happy
id23460,' we booked this hotel on hotwire for only $--. it was centrally located and just perfect for our golf trip. the hotel was impeccably clean with the exception of stains on the hallway carpets but who really cares about that? we went to the hot tub every night and there was never anybody in it which was great. there are - restaurants on site one with a bar. the bar is expensive by our tastes ($-.-- for a budweiser draft for example) so i would recommend going somewhere else to drink. though i dont remember the prices on the food menu they were high enough for us not to order anything. if needed there is a denny is .-- miles east of the hotel hiding in another hotel is parking lot. the hotel room has internet access available for a fee (there is free weather news basic info). it is on the television and there is a wireless keyboard in the television cabinet. there are doors between rooms if you have larger parties. the only thing missing that we would have liked was a microwave. i would recommend this hotel to anybody.',happy
id23461,' this is a fine location in hollywood - - block from grauman is chinese theater and the whole tourist scene on that same block. good eating lots of movie theaters shopping fun stuff happening all along the sidewalk stars and handprints of celebrities. yet the hotel itself feels residential. in fact the hotel was an apartment complex before so the feel is very homey around the swimming pool. service is the best - friendly quick to fix the shower door very responsive. they certainly aim to please. yamashiro is the famous upscale restaurant in the gorgeously historic building overlooking the city is part of the business so they booked our dinner reservation and drove us up to the restaurant. best part is that the hotel stay allows us entry into the members only magic castle. we had sunday brunch there with our kids and saw - shows. very fun afternoon that lasts - hours. the price is a real bargain for what you get. dont expect a physically sparkling site - it is an older building that is been remodeled nicely but not extravagently. the only downside is the noise. pretty noisy especially with the cheerleading team that was in town for a competition. we probably wouldnt stay there again because we wouldnt need to be in that location and see the magic shows or dine at yamashiro is again but for a one-time treat id highly recommend it!',happy
id23462,' i wrote a review on sheraton suites a couple of years ago and still think it is one of the more pleasant stays in the area. this one is a one night stay and no surprises. i probably stay here --- times a year. front staff is always courteous accommodations are spacious and clean. i was wondering if there would be a major change after reading some of the recent reviews but it is still my preferred hotel for the area especially after spending - days at a conference site in la jolla. i do wish the parking was more reasonable though',happy
id23463,' i travel for work extensively and this hotel is the best place ive been for business. the rooms are comfortable to work in the beds comfortable the food excellent the staff nice and responsive and the location ideal.',happy
id23464,' ive stayed at this hotel for years [and in fact lived across the street from it when i lived in chicago]. the hotel has gone downhill over those years. service is an issue. for example housekeeping in an effort to get their work done tried to get into my room to clean at -:-- am when i was in the shower. coffee requested for the next morning could not be delivered --- hour earlier when called. bar food order for a basic burger took almost -- minutes. and clock was unplugged in my room when i got there and the outlets were poorly grounded. so i dont give the hotel the benefit of the doubt anymore after this stay. overall there is much that needs to be focused upon to get this place back up to snuff. if you have a choice stay at the intercontinental across the street. much more customer focused up to date and reliable. if the marriott infuses some cash and training into this place it might go back up to four stars.',not_happy
id23465,' this hotel is excellent in my estimation. the rooms were reasonably priced clean and spacious. the staff was very friendly and courteous. the view from the room was quite stunning. i most certainly will return to this property in the future.',happy
id23466,' my husband and i stayed for - night the day after christmas and we had a fabulous experience! the concierge was extraordinarily friendly and helpful when we checked in (and out) and our room was ready even though we checked in early. room was supremely clean spacious very tastefully decorated and the bed was very comfy. we were in a king room with balcony that looked over new hampshire ave. if you are a light sleeper and bothered by normal traffic noise i would recommend that you skip the balcony as it does let in a bit more traffic noise due to glass doors-windows and drapes not being as sound-proof as a wall. but we enjoyed having the street view that the balcony presented. the location is fantastic! only about a block is walk to dupont circle where you can hop on the metro and be anywhere in the city in no time. we had a great room rate because of a stocking stuffer sale and staying during the off-season ($---+tax: valet parking is an additional $--+tax & tip) - not sure what the rates would be during peak season in the summer but for the rate we got combined with the location room and service i highly recommend this hotel! several other reviewers have mentioned disliking the size of the bathroom but i liked how the bathroom was set up. the shower-tub and toilet are in a small room by themselves and the sink-vanity is separate so that if one person is showering etc another person can still use the sink. the room with the toilet and shower is very small -- not a lot of room to move around -- but presumably if youre using the toilet or shower you dont need room to lay on the floor or do jumping jacks. **tip** if you sign up to be a kimpton in touch member ahead of your visit you will get free wi-fi a $-- credit for the mini-bar in your room and a newspaper of your choice delivered to your room in the morning. doesnt cost anything so why not do it! :)',happy
id23467,' great place to stay - great food - friendly personnel - they care about their customers. they make you feel that they want you as a friend not just a customer.',happy
id23468,' the hotel itself is fine however the front desk personnel needs a little more experience. it took more time than necessary to check-in even though it was not busy. in the morning we had scheduled the shuttle to pick us up that afternoon from a nearby meeting center and it took more than -- minutes after the scheduled time plus several calls to get the van there. the people are nice though. i had dinner at their restaurant and the food was good. the coffee in the room is awful. i don´t know how new the hotel is but have the feeling that these kinks will get ironed out with time.',not_happy
id23469,' my husband and i stayed here sunday night --- for a little overnight get-a-way. based on some of the previous reviews i wasnt expecting much but the price was right and i really wanted something on the river. however we were pleasantly surprised! yes this is an older hotel... but it is well maintained and the lobby-public areas are still impressive! the pool area is quite lovely with a beautiful view of the river and skyine. i could have sat out there all day! there is a small gift-general type store located on the main floor and the fitness center was actually nicer than most of the hotels i visit in this price range. we had a city view room with small balcony and king bed. the room was clean and felt as modern as it could given the limitations of its semi-dated design. the bathroom was small but well equipped. the adjustable shower head had excellent water pressure and nice hot water. there was a a small closet with bath robe iron and ironing board and there was also a coffee maker and ice bucket in the room - no microwave or refrig though. the bed was incredible! the mattress was some sort of memory foam and the pillows were down filled. we slept quite well! all the staff we met were friendly and helpful. we self-parked in the parking garage located below the hotel for an additional $-- a night. the garage was well-lit and was very convenient to the elevators. we took the water taxi ($- per person) across the river to the jacksonville landing for dinner and quite enjoyed that experience. we could have walked across the bridge but the water taxi was way more fun! i really felt that this hotel offered fantastic value for the $$ and is a wonderful couple is get-a-way! we will be returning!',happy
id23470,' i think there is a simple way of putting this if you want something quirky cool with a lot of history you love modern art and you own a mac - this is the hotel for you - that is what you pay for. if you want a clean bathroom good service convenience a good bed and all the things you would expect in a modern hotel - this is not for you - you wont get it. the chelsea is fun and is in a great location but if you are a family or just looking for a place to stay in ny which is easy and nice and comes with what you would expect for the price dont go for the chelsea. it just doesnt deliver on what a hotel should i expect my bathroom to be clean and my bed to be comfy and my air con to work and my tv to sound good and my window to open and so on... you pay for the history with this place and thats okay they just shouldnt pretend to deliver on other things they dont. try the econo lodge near broadway - you get a free breakfast and its a hotel!',not_happy
id23471,' we stayed at this hotel in december with our - young kids for a weekend away. it was a terrific choice. the room was huge clean and comfortable and the kids loved it. they had a separate pull out sofa which became a very comfortable bed. the breakfast was a taste of france and the girls loved it. the wait staff was very kind and the i girls could not wait to go back for the -nd morning there. the gym was clean and very well equipped and the hotel was perfectly located. all in all it was a beautiful hotel and we would not hesitate to go back again. we certainly would like to stay in other sofitel locations (we stayed at the ny hotel in ---- and also thought it was great) as this hotel definitely set a standard for us.',happy
id23472,' we had a great stay at the steinhart. we spent a week in sf with our - children (- & --). apartment was gorgeous with a fully equipped kitchen and very spacious (even with the bed down in the sitting room). beds and bathrooms were clean and comfortable. i cannot recommend this hotel highly enough. peter the manager was also excellent and very friendly.',happy
id23473,' we stayed here for the --.- with donna race which the hotel was one of the host hotels. because of that we got a great discounted rate. the hotel was very nice. all the staff were very friendly. the valet was a little expensive at $-- a day. there is public parking at $-- a day right there but with valet you can come and go as much as you want. the room was nice. with all the lamps on high it was still quite dark in the room. the bathroom was worn dirty grout worn out shower liner etc. the bed way very comfortable. the location is right downtown. jacksonville is downtown at least in feb closes up on the weekends. the landing is right across the street but it was very deserted except a few other hotel guests. maybe it is more lively in the summer. i would pick a hotel closer to the beaches next time.',not_happy
id23474,' we arrived via the clipper passenger ferry from victoria for an overnight stay at the fairmont. it was about a -- minute walk from the ferry terminal pier --. we walked up through the pike place market but we would recommend taking a taxi cab unless you have a backpack or manageable luggage & you can navigate hills & stairs. upon checking in we were pleasantly surprised when given an upgrade to our room. staff was friendly & helpful throughout our stay right from check in to the fitness centre restaurants concierge & check out. we ended up in a bright comfortable room with a view over downtown & the water. we spent a lot of time in the fitness-pool-sauna facility which was absolutely fantastic. in the morning i enjoyed a complimentary coffee bar down in the fitness area & had a chance for some quiet time to read the paper in the pool side lounge area. it was so peaceful & relaxing sitting in the courtyard looking out on the beautiful rhododendron trees. the staff (including the new trainees) working in the fitness area were courteous respectful helpful & fun. we were offered the hotel is town car service but it was a nice evening so we decided to walk to our destination. we had everything we needed in our room (makeup mirror hairdryer ironing board & good quality bath amenities etc) which made the trip easy without having to carry all these items as walk on ferry passengers. we didnt have a car so there were no parking fees.we thought free internet was included with our package & upgrade but we could not secure a connection using our account #. seems to be that we have been very disappointed with all the previous downtown seattle hotels weve stayed at mainly for the reason that we never received the quality comfort service or value for the accommodations-hotel property we paid for. we have paid similar prices for other dismal & disappointing downtown seattle hotels in the past but we now that weve found the fairmont we dont need to stay anywhere else. thank you fairmont.',happy
id23475,' the room was clean and comfortable. the location convenient but too loud and boisterous outside. the historic building and well done room was at odds with the police sirens and inebriated street people. there was what sounded like a frat party in the hall outside of my room in the wee hours. i think if you are in the area to party it is fine. the price was right. for a philly hotel it is fine.',not_happy
id23476,' we staid - nights in a deluxe renovated room on the -th level. everything was perfect. you join any undergrount line from --- to ---m from the door. the front desk is so helpfull all the staff is sympathetic. the breakfast included is simple but excellent. you can order extras for your breakfast. the restaurant and lounge bar serve excellent food also.',happy
id23477,' great value and location for those who want to be in the financial district. good: inexpensive good value for the location. microwave in room and free water bottles. bad: my room smelled of cleaning fluid so strongly that i had to open the windows on a freezing stormy day to air it out. i was on the second floor so i could hear the traffic noise. bed is small and hard and you can hear your neighbors come and go i could literally touch all four walls of the bathroom while standing in the middle. great that there is a microwave but you can smell other peoples food being cooked. i moved to a real hotel after one night.',not_happy
id23478,' we made last minute reservations at this enchanting and artsy hotel. great location(-- min. walking distance to all favorite locations) upon arrival at our room our blind malfunctioned and broke. we called the front desk and they made arrangements to fix it asap. the next morning the blind was fixeda bottle of great wine and - glasses and a sorry for the inconvience letter was left in our room. we piggied out on the assortment of goodies for breakfast chochalate muffins bagels and a huuuge bowl of fresh fruit. coffee was fresh every day. the front desk was very helpful. the room has state of the art stereo and cd player with excellant speaker system. (sets the mood mmm.) we were pleasantly surprised checking out when we could leave our luggage with the hotel and pick it up later that day when we departed. we like to thank management and staff for a loverly and memorable stay. we are also extremely appreciative to our dear friend larree s. at four seasons traveltinton falls n.j. for pointing us in the right direction.',happy
id23479,' my husband and i just returned from a wonderfull stay at lamansion. when we arrived our rooms were not ready ( we were early) so they gave us drink vouchers and said they would let us know as soon as the rooms were ready. within the hour they were available. the first night we had a problem with the toilet. within - minutes of calling the front desk the problem was fixed. the room had a view of the courtyard and we found the hotel very clean and the staff most helpfull. if i could fix one thing it would be more space for clothes to be put away very very limited closet and dresser space. restaurant was great staff very friendly and helpful. i would definately go there again.',happy
id23480,' we stayed here a night on our way through lax with - small kids on our way to hawaii. the shuttle bus to and from the airport only takes about - minutes but comes a bit infrequently. we waited at the airport for about -- minutes and again at the lobby for our return longer than wed liked b-c we needed to catch our plane. this was a - star--. they are a fairly busy hotel (although we did not see streams of people filing in) - so we waited again for our bags in our room for another half hour. i waited about -- minutes for a bellman to take the bags down again after calling twice. the bus driver the bellman the concierge service the waiters - they all get --- stars as they were incredibly nice accomodating apologetic and upbeat. they tried very hard to make your stay as pleasant as possible. the bellman who brought our bags? so apologetic that he was late that he refused to accept a tip for bag delivery despite offering twice and he arranged it with the concierge to give us free wi-fi ($---day in room). we asked for a wake-up call at -:-- but went for breakfast at - and when i went back to the room at -:-- for something security was there as they were worried we were ill. that was awesome followup and personal - what if something indeed was wrong? the buffet breakfast was included - very nice spread of fresh fruit toast hot and cold cereals and a hot station with the usual potatoes sausage etc and omelet station. all very very fresh very tasty and the omelot lady was awesome. muffins etc. - delicious. try the banana and peanut butter muffin. didnt try out the facilities for workout but looked ok. hotel itself looks nice and modern nice lobby free wi-fi in the lobby. convenience? - - minute drive from airport and across the street if you dont want to eat in the restaurant or room service burger king is across the street. overall experience? a --- - the people make it a --- though. really thought they were stellar.',happy
id23481,' you want to get a good hotel not too expensive in manhattan near times square? here is the staybridge suites ts nyc',happy
id23482,' this was my second visit to the o hotel and i had high expectation due to my first visit. i wasnt disappointed. i cant think of one thing i could suggest that would have improved my stay. first of all the location is prime. a couple of blocks from the jewelry district (my work) and a couple of blocks from the staples center. secondly the staff is friendly and helpful. any thing you need they are on it. but perhaps my favorite thing about the o hotel is the bar-restaurant. the bartenders and servers are extremely knowledgeable and friendly and the menu is obscure and diverse. classy but not snobby. i love this hotel. i would never consider staying anywhere else when i visit downtown la.',happy
id23483,' i booked this hotel at a very reasonable rate. i arrived but the gate was closed so i had to park on the street (bring quarters). i checked in easily and was given the single king room at the top floor. the building itself is beautiful a testament to the character of classic san franciscan architecture. the hotel is located two blocks from both city hall and van ness an easy walk to the bart station. now the building is very old so i do not expect a hilton experience. it is impossible without renovating the entire guts of the building and losing it is period charm. that being said the hallway lighting could be brightened and more elegant. doors doors doors! put in some elegant doors! the current ones look like theyre prepared to stop a swat team.my room was nice. the view wasnt that great due to the big office building next door. city living i guess. i wasnt worried. what worried me was the overabundance of furniture in the room. it made it too cramped. i was very suprised to find i had a walk-in closet. no iron. i took a shower to prepare for my meeting and found there was no mini shampoo or soap. if i had known i would have brought my own. so i slept well in a comfy bed. then quietly got up packed and left. one great thing: free wifi! my suggestions to travellers: be prepared. this is a historic hotel so dont expect to be pampered. my suggestions to the owners-staff: upgrade the doors and the lights. keep the front desk associate off the computer and paying attention to the camera to open the gate for incoming guests.get the mini shampoos and soaps. either reduce the size of the closets or remove some of the furniture in the rooms. i couldnt open a dresser drawer without hitting the lounge table. make the entrance from the parking side into a more guest eye-friendly image. i felt like i was in the basement and that this has been only an afterthought. also the front desk associate should double as a consierge. train them to be more proactive in offering assistance to guests in finding restaurants taxis etc.',not_happy
id23484,' king room in original tower was nice size and very comfortable bed with a lot of pillows. cannot speak to the deluxe tower . but the halls and furnishings are a tad dated. similarly the bathroom fixtures and counters were older and worn. great location. -- yards to reading terminal and a cheap cab to nightlife on spring garden. $--.-- for hard-wired internet and only a - foot ethernet cable provided. that to me is a crazy price and inexcusable. at least give me wifi for that price! lobby bar was nice but priced like a beach resort $$. for the absolute right price and with the above disclaimers i would tell a friend it is ok to stay there. average experience.',not_happy
id23485,' arrived very late on way to family christmas. shuttle from airport got me there efficiently. easy checkin all as expected. heavenly bed is heavenly! slept til wakeup call then easy checkout and on our way',happy
id23486,' we arrived after dark having driven through tenderloin a pretty bad neighborhood which seems to start -stop directly at the street where serrano hotel is situated. north of the hotel the area is very nice leading to the main square. however south-east of the hotel it can get pretty frustrating having to walk among a bunch of drugged out homeless persons. the hotel itself has a sort of games theme - the lobby personnel will lend you your choice of some -- board games that the hotel has on stock (some however are missing a lot of pieces etc). the rooms are tiny although the bed is really big and comfortable. bathroom is also quite small but is well stocked with nice avena toiletries. we got an upgrade and a breakfast package - the breakfast at the ponzo restaurant was however disappointing and i would have not liked to pay for that. all in all its an ok hotel and the tenderloin neighborhood can easily be avoided.',not_happy
id23487,' while the hotel had a great style and feel my memorable stay was created by the wonderful staff at the w hotel. the positive experience started from the first moment at the front check-in desk where maria and erica treated me like a special guest. first impressions are important and they are excellent at what they do. every snigle employee at the hotel seemed sincerely to provide nothing but the best service to their guests. unlike many hotels no one at the w was just going through the motions - their smiles were real. the only reason why i didnt give the sleep quality five stars was because of the train that passes near the hotel. thanks for a great stay! i give this hotel my highest rating this hotel and will definitely be back.',happy
id23488,' i have stayed in this hotel for four nights that used my pc point reward arrived hotel around - am waiting for me the room which was last room no choice on the -th floor i have to say the hotel business in newyork is too good i have requested that i need high floor in one mounth agobut reject by front desk staff. maybe i am a chinese who knows. breakfast was just good.',not_happy
id23489,' excellent service and amenities. the room was very comfortable. the night services and breakfast buffet cannot be beat. we traveled with an infant and young child and we all had a wonderful experience.',happy
id23490,' ive stayed at the hotel felix three times when the price is right. i prefer the dana which is around the corner on a number of levels. nicer rooms better views better service. for this visit the service at the felix reached a new low. i called the day before to let them know that i would be arriving late and was transferred - times from reservations (not at the hotel) to the front desk back to reservations and back to the hotel. finally the desk clerk said he would make a handwritten note! not reassuring. when i finally got into the room it was not ready for prime time. there were no hangers nor glasses nor any stopper in the sink. the bedside lamp was bolted to the wall at --º off plumb. the pillows were old and lumpy. after multiple calls we did get a sink drain hangers and two dirty glasses that we had to wash to use! never got better pillows. the rest of the room was fine although the window looked out directly into another building under construction so close we could have touched it. we also ate breakfast in the cafe. they were out of several dishes. the coffee was delicious and so was some of the food but the rest was cold. i guess they do not give hotels.com guests their best rooms or their best service. i wont be coming back.',not_happy
id23491,' recently stayed here w my family of -. the hotel is located in the perfect spot. we walked everywhere but it was quiet after dark. you can be to the center of the action within - minutes but dont need to hear it all night long. the breakfast is one of the best we have ever had at any es. we stayed in a corner suite and it was huge. if you need extra space choose this room type.',happy
id23492,' i stayed here for two nights and had a great stay. this hotel is by no means perfect but given the location its flaws are pretty easy to overlook. pros: * amazing views - i had great views of central park from my room * subway access - you can enter the n or r line straight outside the door * location in general - a great place to stay with plenty to do & see nearby * historic charm - it had an old school charm to it which i enjoyed * good service - easy check-in and check-out and they mistakenly billed me for minibar items i didnt use and they quickly removed it off my bill no questions asked * room size - in this area rooms are typically very small given the high cost of real-estate. i found the room to be very large compared to other hotels ive visited in the area the size of a normal hotel room youd find outside of nyc. that was nice for sure. cons: * smoking rooms - some rooms are on mixed floors meaning smoking is allowed. i checked in super late (-am) and all they had left were mixed rooms. im not a smoker so the smell was a bit of a turn off... * blinds-windows - the blinds are not very good and lots of sunlight peaks through so by -am my room was very bright and difficult to sleep in * shower - the shower was really bad little water pressure and the shower head didnt disperse the water very well. tolerable but not the greatest shower to say the least all in all id definitely stay here again. i paid $--- per night which was ~$------- cheaper than other hotels in the area at the time.',happy
id23493,' my son and i stayed here for the weekend. the location is great for seeing games at camden yards and is close enough to walk to the inner harbor area and lexington market. the hotel itself is a bit dated and needs some all-around upgrades in the lobby area. the sports bar is a dull place with poor lighting and is in need of a thorough makeover. the gift shop-newstand-starbucks combo is too small and cramped for a hotel of this size as is the lobby almost claustrophobic. i would not be surprised if in two years the hotel is rebadged as a ramada inn as it is not one of the nicer marriott properties i have stayed in. staff is pleasant. the rooms especially the bedding are comfortable. bathrooms have nice bath and body works amenities. plenty of hot water and good pressure in shower. comfortable pillows and i slept well though hallway noise was sometimes an annoyance but the hotel was crowded. a pool would have been a welcome addition as baltimore swelters in the summer. business center was small and underwhelming. best part of the stay was the $-- room rate i got on priceline which made it a very good value.',not_happy
id23494,' our trip to san antonio texas was for business and we planned to stay the entire weekend and make it one of leisure. the rate for the first hotel was more than what we wanted to pay. we were introduced to la quinta a few years back by some very dear friends. we are pleased to say la quinta has become our hotel of choice. the entire stay was extremely enjoyable. thank you and your staff for going beyond the call of duty to make our stay an enjoyable one. renee and johnny b. felder iii',happy
id23495,' elitist full of attitude a doorman who doesnt open the door no closet curtains off the rod (for two days) broken lamp no newspaper double bed (doorman insisted bed was a queen but he didnt know what room we were in) for a confirmed queen size bed good breakfast great location. we stayed five days and the staff was basically no help with the room problems for the first three days untill i insisted they do something to make us more comfortable. then they upgraded us to a king size bed in a room with no closet and amenities (refrigerator safe desk piled on each other. i was reminded of the look in a hotel where they forgot to plan for these amenities. never again. they staff was indifferent.',not_happy
id23496,' we have just returned from a long weekend in nyc and stayed at the hotel metro. it is a great hotelart deco in style and has a lovely calm feel amongst the mayhem of manhattan. the rooms are clean and spacious with a safe for your valuables and a small fridge. the bathroom is adequate with a nice large shower to use. a breakfast is included and is available from --.--am until --am. hot drinks juices cereal bagels yoghurts and fruit as well as toast and large muffins! enough to give you the energy to hit the shops! there is a gym available for hotel guests to use but after pounding the pavements for hours i only managed to look at it! the one fantastic feature of this hotel is the roof bar with its amazing view of the empire state building. it certainly is a wow moment when you look up and see this wonderful building. another good reason to stay at this hotel is its proximity to the stores. macy is is about a - minute walk and -th avenue about the same. a large subway station is about a -- sec walk away. all in all a great little hotel in a fantastic location and the staff were fantastic too. highly recommended.',happy
id23497,' i am currently staying at the club quarters on west adams in chicago (---- - ----). i picked the room up through hotwire and am very with what i got. the room consists of a queen bed a very nice desk for laptop computer -- color tv and a small but functional bathroom with shower stall. i believe this hotel is very appropriate for a business traveler especially with the free high-speed wireless internet connection which works great in my room. if you are on leisure travel please understand the things missing in this room a bathtub & a dresser for your clothes. the room is small and designed for people who enjoy not unpacking. the room is very clean and so is the bathroom. the bed is very comfortable too. the hotel lobby is very small but clean and it has a club room where you can sit down and read or play some games. the workout room has two precor eleptical machines a couple of bikes treadmill and some free weights. it was a lot better than i expected. the pub connected to the lobby is very nice. since we arrived the saturday of the st. patrick is day parade it was packed and lively. parking is available on site (valet) for $---night with in-out or you can walk a couple of blocks to public parking garages for $-- overnight. i found a spot on the street saturday night after -:-- pm and parked for free. taxis the elevated train and bus service are all around this location. you can walk two blocks and pick up the #- bus which will take you out to the field museum aquarium or planetarium for $-.--. so if you drive or fly in getting around is very easy. one last thing i really enjoyed was walking two blocks and eating at the berghoff restaurant for some very enjoyable german food. overall i am very pleased with the adams street club quarters.',happy
id23498,' we came through baltimore for a ball game and decided to stay another day to see the aquarium and inner harbor. this hotel was recommended by a friend and we could not be happier with the stay. the hotel was great clean throughout and spacious rooms with so many wonderful amenities. and extra props to the staff...they were all very friendly and helpful! this place is my top choice for any stay in the downtown baltimore.',happy
id23499,' we go to denver pretty frequently and our last trip we used the holiday inn select-cherry creek. the hotel was absolutely beautiful and we felt as if we were in a resort! i remember this hotel before renovations and would never think it was the same hotel. it was so warm and inviting. the staff was personable and made us feel important. we have made this our new hotel for vacationing and my husband and his company who travel here have also because of the centralized location to both downtown and the tech center!',happy
id23500,' i stayed here in ---- as part of a tour group. the hotel was friendly and nice and clean. the room i had was spacious and clean. it was at the back of the hotel so was quiet at night. we had breakfast in the dining area it was nice continental they gave me a fruit salad that contained pineapple i am allergic to it so told the waitress and she got the chef to make me one without the pineapple. the bar area was nice in the evening and we spent a while in there after a busy day sightseeing. theres some nice restaurants down the road that we ate at and really enjoyed. would definately stay here again.',happy
id23501,' another great kimpton hotel all the typical amenities of their hotels. every employee friendly and eager to help. good location if you want to stay downtown. the hotel restaurant panzano is fantastic. we ate there for several meals during our stay.',happy
id23502,' we stayed for a week in a studio room late october really nice stay supermarket and underground all nearby. only downside was that being as the hotel is reasonably priced for new york and being halloween time we were surrounded by some partying types a few nights called reception and this was corrected one side otherside continued to play what sounded like soccer against the wall. my suggestion for this is to change or remove there do not disturb signs to please clean the room so they get an early morning knock to help with there hangovers also there is a lady that comes around and knocks for the minibar nice and early so that was an added bonus for them to.',happy
id23503,' after reading the good and bad reviews on hotel pennsylvannia i didnt really know what to expect of the place. i did not set myself with high expectations but i did arrive under the premise that the following standards had to be in place if we were going to stay there: -. clean spacious room -. king size bed with decent bedding -. water pressure in bathroom had to be golden! -. location must be accessible my husband i literally only used our room to catch up on sleep and night and of course to get ready for our days adventures. we typically prefer no service when were traveling for a short stay as we find it unnecessary. because of that i cant speak to the room service that is provided here. when we first arrived the concierge area-front lobby was quite busy and crowded. we stood in a long line to check in however the line went fast and the people at the front desk were quick and efficient! the bar fridge was empty when we got to our room. it is not like other hotels where you are charged for what bottles you take out of it. some people may prefer having options in their fridge but because my husband and i are fitness and health fanatics we prefer the fridge empty so we can fill it with our own food and beverages. driving in nyc isnt ideal so we checked our car in valet at a price of $-- per day. it made it easy and convenient for us as we pulled our car up to the front of the hotel unloaded our luggage and off we went! it was just as convenient getting our car back when we departed. parking is very expensive in the city so if you think youll be able to save by parking in other lots - trust me - you wont! go the valet route... it is well worth the money. internet access was pretty limited in the hotel (speaking of wifi here). they encourage the use of their internet services however keep in mind - youre in nyc!! youre pretty much connected anywhere you go so stick to wifi and save your cash for fun excursions! the hotel itself is in a perfect location walking distance to time square and conveniently located right across the street from madison square garden. the metro-subway-train route (whatever you call your transit system!!) is also located across the street as well. we walked a fair bit and also used a rickshaw for getting around town - not just around central park. they seemed to be just as handy and quick to grab as taxi cabs were! if you prefer to travel in the city in the open stick to walking about or using a rickshaw! it was quite fun and allowed us to experience the city a very open way. loved it! i was stay at this hotel again for sure. the price was right for what we were looking for on our last minute getaway. it fit perfectly with our weekend plans.',happy
id23504,' the exterior is nice untill you get in the door. then it is scary. this is a motel type of setting. it is a maze of old buildings. we are not a high class family but we do like to have a feeling of safety and we did not feel safe. we chekced out and went to a highrise hotel. expidia recommended this hotel to us knowing we had small childern. unacceptable! the hotels clientel where humm how to say this... lower than middle class. spend the extra money get a good nights sleep with a feeling of being safe would be my recommendation. shame on you expidia (.com)!.',not_happy
id23505,' good hotel - easy check-in but when checking out there was only one receptionist who couldnt get away from the customer she was helping. was there no-one she could have asked to come and assist on the desk? and the concierge and door man had disappeared when i went to find my driver. room was very spacious with a very comfortable bed. water pressure in shower ok but have known better. not much choice on tv. the room and hotel were quiet but the chicago fire and ambulance service do like their sirens. good central location next to the river and only a couple of minutes walk from the metro from ohare. only -- minutes by car from (saturday -.--pm) or to (monday --am) the airport. close to theatres but a surprising lack of choice for diners nearby on a saturday night. even arby is was shut. as for sunday ...',happy
id23506,' my husband and i began our honeymoon in los angeles and chose the sheraton downtown hotel as a base from which to explore the city. it has a fantastic location right near the -th street metro station. the hotel was large and clean and the staff were very helpful. our room was large and clean too with a lovely king size bed. we had no reason to complain at all and had a very pleasant - night stay.',happy
id23507,' beautiful - star hotel in beautiful busy downtown chicago; we took the priceline gamble and booked this hotel for $----night for - nights $-- less than it is advertised on swissotel is website. upon arrival we were shocked to learn that wifi is $-.---night parking is $---day & if youve never been to chicago everything you will do will cost an arm & a leg. we had - different maintenance issues -. our desk was equipped with a port strip with hdmi comp & computer ports and these were non functional. we were told that the following day they would either replace the tv or provide me w- a different dvd player with comp rather hdmi cables upon calling the following day i was told that this was not going to happen. no apology no attempt to address the problem just a no. this is not a deal breaker just an annoyance. -. we had lukewarm shower water. we complained about this our first night & the following morning we took lukewarm showers again even though maintenance responded quickly the night before; we chalked it up to others using it all in the morning so we went and enjoyed the city. our second night after being in the cold all day we returned to lukewarm water and again reported it. maintenance tech responded very quickly and spent approximately - hour to repair the issue & we were tired however the issue was much better after he left. i too work in this industry and coordinate maintenance and customer relations & i would have been embarrassed at not being able to provide a working port or a solution for this issue. not a deal breaker just kind of low class and beneath their star rating. overall this was-is a great hotel the employees were very professional with the exception of the aforementioned issues & for the price i paid (minus the parking) i came out on top. michigan ave aka the magnificent mile and the bean are within walking distance; navy pier shedd aquarium bear is stadium the musem and many more attractions are just a short $-- cab ride from swissotel. it was a great adventure my family had a fantastic time and although most of our joy came from the location of the hotel the amenities were very very nice. i typically exercise on every vacation but this time i wasnt feeling well so we only enjoyed the indoor pool and hot tub which were awesome! you have to access them through the spa and fitness center entrance so i was able to see the facility i wish i had felt better because this was one of the best fitness centers i have ever seen. i dont believe most travelers will be interested in spending a whole lot of time in the hotel but you could in this one and have a great time!',happy
id23508,' great location very charming very clean. i really liked the hidden tv in the mirror. the beds were super comfy and the sheets were very nice. loved our stay!',happy
id23509,' the hilton san antonio airport is well located and met all of our conference needs. travel to and from the air port was convenient and timely. the staff even went out of their way to accomodate: parking wifi shuttle etc... individuals staying in other hotels.',happy
id23510,' horrible experience from housekeeping to the front desk and most disappointing management. i stayed for - nights and only once got service although i requested it every morning. the room was nice but very noisy and it smelled like smoke although it is a non smoking property. the most disturbing thing was on my -nd night when front desk transferred a call to my room at -am! i didnt expect a call didnt know who it was...i asked the front desk agent who was it and he said someone called to be transferred to the room. he didnt even ask for the name on the room. at checkout i met the manager...i mentioned my issues with her and she offered a $-- discount for my almost $--- bill lol. stay away they dont care about their guests.',not_happy
id23511,' i have to say when i book a - star hotel i have high expectations and this one did not meet the excellence. it was a beautiful hotel and it was luxurious but it was the little things. there were only two extra plugs in the entire room. one on a light the other behind a huge chair not easily accessible. we received an easy access room and i dont know if that had anything to do with it but there was no countertop space in the bathroom. after night one the house cleaning made the bed and that was it. most of the time ive seen places where they pick up slightly and make it a little less messy (this is also a place where others have controversy). parking was $-- a day at the hotel or you could park in the street for whatever city parking charged. i just wasnt overly impressed but i enjoyed it.',happy
id23512,' the marriott marquis is located in the heart of times square and is at the high end of marriott is chain of accommodations and appointments. it is easily reached by subway or taxi and entered through a breezeway beneath the hotel. elevators lead up to the -th floor where the main lobby is located (convention rooms fill the lower floors). the elevators are accessed by typing your destination on a master pad which then directs you to an elevator that is programmed to take you to the floor. efficient but confusing to everyone looking for buttons to push. the staff at check-in is quick and efficient although rooms were not available until - pm (people linger until noon before leaving). the room on the --th floor was a corner room with a huge comfortable bed large sitting area and large bathroom. there werent as many windows as might be expected and there was a lot of wind noise. the room has a fridge small mini-bar flat-screen cable tv and in-room coffee. there is wired internet access that keys to your computer so if you have two machines in the room you cant swap the connection. the tub-shower is great with good hot water and pressure. there are many good restaurants within easy walking distance and convenience and package stores for drinks and snacks. restaurant row is a good destination for a wide variety of dining at reasonable prices it is an easy two-block walk from the hotel. many broadway shows are similarly within a block or two and the tkts half-price office is just across the street at the center of times square. at checkout allow a half hour for your bags to be transferred to the breezeway if you are ordering a cap. they take the bags in the lobby and assume that you will linger before appearing to pick them up downstairs. this is a high-end property that is ideally located and appointed. the staff does a great job moving a large flow of people through the hotel and is eager to help. recommended!',happy
id23513,' stay with our family of four in a - double bed room. location is good (and safe) staff are friendly breakfast was good (but dont leave it late to go down or you will be eating standing up). the room was clean but tight size wise but hey this is manhatton. ac was noisy probably needs revamping. overall - pretty good - thanks.',happy
id23514,' we booked this hotel through expedia.ca. received an awesome rate of cdn$---. rates for our room would usually go for over $--- a night. we think it was because we booked the room just for one night (saturday) and just two days before we were in seattle. they may have just been trying to fill the rooms. upon our arrival check-in was excellent. the front desk was extremely helpful we used the valet service and it was $-- for -- hours with unlimited in-out privileges. considering that the hotel was on -th avenue. it was an awesome deal. when we got to our room it was on the --th floor (the hotel only has -- floors) the front desk had booked us into a quiet corner suite and the room was immaculate. others mention that it was smaller but for a married couple it was just fine. the bed was comfortable the sitting area with the tv and the desk with the mirror was helpful for putting on makeup since the bathroom didnt have much counterspace. the bathroom was small but had all the essentials. a good flowing shower plenty of towels complimentary products and bathrobes. we only stayed for one night so we didnt even use all the products but it was definitely great. keep in mind this hotel was built back in the -- is (i think) and it has been renovated a few times but the essence of the old-school style wasnt lost but it didnt feel dated or grungy at all in fact we felt like it was a great little getaway hotel that was close to the main downtown seattle area. the lobby lounge oliver is has really good martinies they have won competitions for it. it was really nice also with the big windows and the high ceilings because you could watch people walking by and enjoy a tasty drink at the same time. a great before-dinner option. the concierge was extremely helpful he gave us some options for how to spend the night and we gave him ideas of what we wanted to do and he gave us suggestions that fit it perfectly. the restaurant andaluca is we didnt go to but supposedly they have the best mediterranean we will definitely check it out next time we visit. overall our stay at mayflower was excellent. we would highly recommend. even though it is rated -.- stars it could be - stars for sure but since it is rated -.- i guess you are even more pleasantly surprised. and since it hasnt been taken over by any of the big hotel franchises you can go away feeling like you have really supported the local businesses. me and my husband cant wait to go back to mayflower park!!!',happy
id23515,' i stayed at the central loop hotel for --- days at the end of april ----. it was one of those deals on expedia where you dont know the name of the hotel until you pay and i was very pleasantly surprised. it felt like the management had thought about what customers are looking for and then created it. free washer and dryer including laundry soap chilled water and empty bottles on every floor free reliable high speed wireless free printing to the business center from your room fridge microwave the list goes on. the only thing my room did not have was a bathtub but the shower was very nice. the room was quiet and the bed was very comfortable. there are plenty of good breakfast places in the neighbourhood. the location for trains or visiting the art institute was perfect.',happy
id23516,' firstly i must say that the staff were very friendly. there was an unexplained charge to our room which was refunded without question. the room was clean apart from the balcony which had mouldy crusts of bread on it! the electrics were slightly worrying loose sockets etc and the extractor fan didnt work in the bathroom which we mentioned on the first day (nothing was done!) dont expect uk appliances to work with the same effectiveness (i guess just weaker electricity supply in us?) the pool was nice with free towels and well positioned loungers. the hotel is in close proximity to the highways its a good job we had a car as there is not much within walking distance. if we went to san diego again we would stay further into town in the mission bay area. this hotel seemed primarily geared up for business persons and i must say we did feel a little out of place.',not_happy
id23517,' we were in chicago for the weekend with no reservations because we were sure if we were going to stay. we went to the hard rock and paid for - night. after the front desk took a long time because we didnt have a reservation before. we were on our way to our standard - bed room. -- minutes later a man came to our door telling us that we were being moved to a hard rock room because of the wait downstairs. this room was about - times bigger than the first room and we got it for - nights at the standard room rate. very nice! the lounge was very nice upscale and the music is always great at hard rock. parking was right across the street if people took the time to look and the staff was on top of things the whole time. our room seemed a little warm when we checked in we called for someone to come look at it and someone was at our room within -- minutes changing the air filter to make it more comdortable. we will definately stay at hard rock again when we come back to chicago!',happy
id23518,' ...it is not too bad. the building is the oldest skyscraper in philly (or something like that) and they use this in their marketing. does that mean it is going to be historic and full of fun cool things to look at that remind you of the old days ? or does that mean that it is going to be outdated with slow elevators an awkward layout and not a lotta fun? it means the later. but is that is not terrible. heck. when i got there my room was ready (it was -:-- p.m. or so). i was there for one night so didnt really expect a big experience out of any of this. the room itself was comfortable with a nice view - i was in a corner so windows on two sides. my only real complaint here was the roomkey was tricky to use... ive seen that problem before. i went to the concierge lounge in the evening. it is closed. what? really? it is closed? typically every business hotel in the top tiers (marriott sheraton hilton etc.) keeps an open concierge lounge for their higher paying guests - free water honor bar some snacks. i wanted a quick water or diet coke. nope. and it is in a weird location - just outside the elevator bank. odd. breakfast was fine. standards in the concierge lounge. will i stay here again? probably not if the marriott is available. but i wouldnt tell someone to run away. it is serviceable if not memorable. if youre a tourist you should always make an effort to stay at a more interesting hotel.',not_happy
id23519,' we have just returned from a weekend at the catamaran resort hotel. my husband and i were driving down to san diego to see a football game so we only needed a place to spend one night. i was looking to find someplace conveniently located but was not too expensive. the catamaran was a perfect find. i found a great aaa price for a king bed garden room called the hotel directly and booked it. when they confirmed my reservation via email they had already upgraded our room to a bay view tower room which we really appreciated since it was also a romantic get away for us. i was asked what time i wanted to check in and when i said noon they said no problem. the grounds are beautiful as other reviewers have stated with ducks parrots koi ponds and black swans. it is located just across the street from the mission beach boardwalk with all of its restaurants and right on the bay which is more private. the hotel has beach chairs with umbrellas right on the bay beach. there were boats and other water toys to rent. we did not take the river cruise or eat at the restaurants. we had dinner in old town and it was not far at all from the hotel. our bedroom had a nice balcony which overlooked the bay and had a side view of the ocean. it had two chairs a small table and a foot stool outside. the king bed was very comfortable and so were the pillows. there was a flat screen tv in the room. we had a coffee maker but no fridge in our room. there was a desk and a comfy chair. we noticed the alarm clock had an ipod docking station which we liked. the bathroom was nice-although not very big. there were nice toiletries and lots of towels. the furnishings may not have been new but we found the room very comfortable. we could not hear any noise from the other rooms. we were overlooking the river cruise dock and there was some noise from the passengers getting off and on but nothing that bothered us. we appreciated that the check out time is noon. that is ample time to get up go over to mission beach and eat breakfast then return and walk around the grounds for a little while. we have stayed at other locations in san diego: the westin and capri by the sea but for the price location and resort offerings we will return to the catamaran.',happy
id23520,' everything that you would want within a hotel is here trust me you will not regret your stay.',happy
id23521,' great standard hotel with everything needed! spent two nights here and found a most of the staff kind and knowledgeable. only one staff member seemed distracted when talking to us. it is located near mill ave. which has tons of places to eat. but be warned; it is a college town! overall however it was just what our family needed.',happy
id23522,' the great location (connected to the fabulous galleria mall) and heavenly features almost make up for the slightly outdated and rundown decor (peeling wallpaper dirty carpet lamps that dont worketc) - but overall not worth the price.',not_happy
id23523,' decent hotel in the heart of center city near all major businesses and great restaurants - a bit annoying that you need to take one elevator to the lobby and a different elevator to the room - nice marble bathrooms but rooms are a little small - flat screen hd tv was a plus but beds were a bit narrow',happy
id23524,' in planning a high school reunion of sorts for -- women we wanted a place that would suit all our needs. the adolphus did just that. we booked a suite for - of us and the others were in regular rooms. the suite was well furnished and anything we needed was just one call away and arrived quickly. since we had traveled from all over we wanted to walk to dinner in the evenings and the concierge anibal was most helpful booking reservations for --. he was a gem of a man and his smiling face and personal service will not be forgotten. the rooms were extremely spacious and the bathrooms were large and well appointed. plus the beds were very comfy!',happy
id23525,' i was visiting my daughter for a couple of days and we had a wonderful time. we stayed together and were very comfortable in our room. i was concerned it might be noisy because of the rooftop bar on the top floor but it was not noisy at all. we had drinks both nights outside in the curbside restaurant tables and that was just perfect for us. everyone was very efficient and nice and clearly available to help with anything we needed. the only thing to mention to the hotel is that the airconditioning is kind of loud. the location was great for us. it is walking distance to many delicious restaurants. i will absolutely stay there in the future whenever i visit my daughter who lives around the corner.',happy
id23526,' i stayed here august -- ---- while passing through el paso on a road trip. this hotel is in serious need of renovation or at the very least a fresh coat of paint in the rooms. it is disgustingly outdated. the walls were scary. during check-in i offered my credit card for their file but they would not take it because i booked with hotels.com. later i ordered room service from the wyndam next door but the front desk called me down for a credit card after i had gotten my food. i was slightly frustrated with the inept service. when i pulled back the sheets on the bed i found a hair and two small flying bugs. i have no idea how they got there as the window was not open. but as i came in late and had already had my shower and was wearing my pajamas i decided to stay. i slept on one side of the bed the whole night and did not sleep well. you should be aware that there is no pool and you are not allowed to use the wyndam is next door even though you can get room service from there. i booked on hotels.com and was deceived about how far it was from highway i---. it is near the airport. there is another microtel about - miles up i--- from this exit that looked newer and had cheaper posted rates. the person with whom i spoke from hotels.com should have informed me about the other location. he said that this one had a --% rating but i dont believe it. if you are on a tight budget and are coming through the airport i can see why you might stay here but if you are driving through el paso on i--- and need to stop for the night it is not worth it.',not_happy
id23527,' this hotel was in a great location for our needs. we were on spring break with - teenagers and were able to go to all the places we wanted to see without driving long distances. the hotel has been remodeled and our room was really nice. we had a - queen loft which put the teens upstairs with their own space and tv. free breakfast daily and very helpful friendly staff. the hotel manager mr. rana was especially helpful. when we had an issue with super shuttle pick up for our return to airport the manager set us up with a town car that was very reasonable. overall a great reasonably priced place to stay!',happy
id23528,' stayed here in a freedom suite for - nights. - adult women and - pre-teen child. the rooms were of good size and we liked the full kitchen. also located in a quiet neighborhood and close to conference center and the metro stop. the bed was comfortable. did not like the lighting- the lights were too dim and not well-placed but we were not in the room all that much anyway. we had reserved an extra rollaway bed but they had given them away and we did not get one. they also seemed to keep losing the reservation. i called several times in the months leading up to the trip and they had lost the reservation two times (but the other two times it was still reserved). so if you book here it is not a bad idea to follow up a couple times before you arrive. still the room was clean and spacious enough and it was well-situated for our needs (convention center and metro). the price seemed reasonable compared to other hotels in that area and again the presence of a kitchen meant we could eat breakfast there (or any other meal). i think this is a relatively new hotel (used to be apartments or condos) so they may need more time to get the reservations issue under control.',not_happy
id23529,' do not stay at this hotel if you value your sleep and your wallet. we stayed in a corner suite on the sixth floor due to there being - of us. every night at -:-- am the bars would let out and the customers would have a party in the public parking right below the room. it would go on until at least -:-- am. when we called the front desk they knew about it (something they neglected to tell us at check in). the only thing they could do is call the police (who were also in the parking lot). after that it quieted down but now i was wide awake at -:-- am. the next night the same thing happened. when i asked about being moved to the other side of the building i was told there were only suites on the corner we were on. not once did they offer two connecting rooms. because of the very poor sleeping conditions i had a relapse of lupus. also why have a suite with a refrigerator but no microwave? when i asked for one they said they normally charge $--.-- p-day but they would wave the fee. also they wanted to charge $-.-- for us to park and load our car. when we wanted to eat the restaurant buffet for breakfast it was going to be $--.-- p-person even for our - and - year old. the pool was awful! it was part of the ymca and they made you wear swim caps. they would not allow the kids to play. never again will i stay in this hotel. it is not worthy of the hilton brand.',not_happy
id23530,' we had hotwire rate of $-- king for - for a night on the weekend. it was okay for this price. i would have been upset if we had paid $--- a night off of hotels website. hotel is older hotel. lots of tour groups were there when we stayed at hotel. elevator --. i liked hotel location because it was close to bus- - and -- f line streetcar and cablecar. we asked for refrig but it was never brought to us. sleep number bed was okay. room was on third floor so did not hear much noise except f street car is bells. hotel has no restaurant. ihop nest door but i didnt eat there. walked a couple of blocks to pat is cafe and to north beach. did eat at johnny rockets and it seemed average. concierge printed out boarding passes for us.',not_happy
id23531,' overall this is an excellent hotel that keeps it simple with style. the staff was helpful and friendly amenities were indulgent without being over the top. plus it is a boutique-y cozy hotel in mid-town manhattan. the room service food was very good and the one issue i had was handled effortlessly. i really appreciated the loaner umbrella too. i would definitely stay here again. and i could see it working for a family trip too. [read on for more details:] from the moment i pulled up to the hotel until the moment i departed i had a great experience at the royalton. still trendy dark and sleek it has a surprisingly enthusiastic and attitude-free staff. my room with two double beds was spacious enough for my needs. i love the semi-enclosed beds the loads of pillows and the cool porthole storage shelf next to the bed. lighting is clever and energy-concious. so much so that i had to request an extra lamp to make the desk area bright enough for working. this request was met with good cheer by the front desk. and when the lamp came up courtesy of a very friendly engineer we bonded over our mutual belief in the importance of travelling with a reliable flashlight. i ordered room service dinner on my first night and while the menu is more limited than some of the other hotels in the area the burger and fries were served hot and fresh to my room. they were suprisingly delicious. so when it was time to burn off that burger the next morning i found the fitness room with no problem. music was thumping and a few people were on cardio machines but they were all wearing headphones and watching the built-in tv is. so i turned the music down and did my thing on the elliptical. the fitness area is smallish but very serviceable. my room was nicely refreshed when i returned from my day of meetings and items i had moved out of the way were not automatically moved back -- my preferences were honored over the hotel is defaults. showers were hot and delivered with good pressure. and there was enough of whatever i needed -- toiletries towels etc -- without having to call for more. the one caveat i would make is for people who need really well-lit public spaces as this hotel is dim and dark by design. the ---hr duane reade around the corner is key for pikcing up snacks-drinks etc and avoiding expensive mini-bar impulses.',happy
id23532,' very beautiful hotel and grounds with a nice pool. rooms were good size and comfortable. this hotel could use a few more services like a continental breakfast free paper and a fridge in the rooms. overall it was ok place to stay but friendlier service would be nice.',happy
id23533,' the waldorf in chicago was just what you would expect from the name fantastic. the room was a king suite and it was huge. the balcony overlooking rush street was an added attraction and the service was spectacular. the staff was spot on at every turn. dont get me wrong the price was more than i usually am willing to pay... about $--- a night but the treatment was equal the price tag. would we stay again... yes! if we can afford to!',happy
id23534,' good: quiet hotel! i was expecting it to be loud given its location but the only thing we heard was the occasional distant siren. restaurant (encore) was good although a bit pricey. rooms were roomy for new york and had good shower amenities. beds were awesome. maids were extremely polite and friendly. hotel let us have a - pm checkout. location is great - if you like touristy stuff. within walking distance of -th avenue shops ice skating all broadway plays restaurants empire state building port authority bus station ($-- shuttle to newark airport). major subway stop - blocks away. mediocre: elevators. i mean they cant help it - it is a -- story hotel. they are somewhat slow but no more than a --- minute wait; i think a lot of people are overexaggerating there wait times. business center did not have free internet access ($- for -- min!?). room furniture was slightly worn. no offer of an upgrade or anything extra for marriott rewards elite members.',happy
id23535,' my new wife and i recently got married and spent two nights at houston crowne plaza suites. besides the beautiful room and hotel facilities the guest services went out of thier way to make our stay perfect. we stayed in the standard suite had strawberries and champagne waiting for us in our room and ate a full breakfest each morning in the lobby restaurant. i would and will recomend this hotel to anybody and will return each time i do business in the houston area.',happy
id23536,' i have been travelling to austin for -- years. it is the first time i see a more modern and chic hotel there. rooms are very well decorated. you have all details. all bliss products which are awesome. the only negative comment is that the service in general takes time. -- minutes to get the car and -- minutes for in dining breakfast. if that changes it will be a great new business must stay.',happy
id23537,' checked in at the sheraton chicago hotel and towers for one night. the doorman steve was courteous and greeted and conversated with us whenever we entered the hotel. the woman who im upset i can not remember her name at the front desk was friendly and she also set us up in a wonderful room. the bed was very comfortable. the room had a view of the city and navy pier! the bell man who had an accent guided us with the perks of the room. the only negative is that one of the rooms had their room service tray by their room when we arrived in the am and when we left in the am. overall it was well kept large hotel. it was a walkable distance to shops and restaurants and magnificant mile! it is also a short maybe -- minute drive to chicago midway aiport.',happy
id23538,' i must commend the staff at the westin and event planners of the -th of july weekend at the beach . the staff was outstanding at every level im making reservations for next year!! thanksthanksthanks!!!!j.young',happy
id23539,' i was a little worried before checking in but i was plesantly surprised!!! i will stay here again for sure! we arrived on time for check in and found the computers were down so it was a little slow. but the staff was friendly and found us a room. it was exactly what was reserved. a one-bedroom suite - double beds non-smoking. room --- the suite was huge!the beds were nice ! everything was clean and well-kept. the daily maid staff was great! i guess the maid reported a light bulb out someone came right up to fix it! they even washed our dishes and left pleanty of tea-coffee for the coffee maker! the kitchenette is fully stocked with plates cookware etc! even dish soap! there was no sponge but we picked on up at the market along with our food supplies :) having the option to make something was a great help! we only made breakfest but it saved money for sure. we stayed - nights and - of our friends stayed - out of - and we found in not to be too crowded. the sofa can really on fit - people so that did leave the -th sitting on the floor or in one of the dining room tyle chairs but it all worked out well. there did seem to be some remodling going on in the suite next door but the workers were not there on sat and sun and left by - ish on the weekdays. when we checked out we had a few hours to kill before our bus back to boston and the front desk even offers a bag check! so that was nice! would recommend this hotel and will stay here again!',happy
id23540,' we stayed in this hotel for - nights oct -st to -rd as we had booked through priceline we were expecting to get a small room near a noisy lift however i had rang ahead to ask for a non-smoking room and had mentioned that we were on a special trip--on arrival we were offered an upgrade to a corner suite with a partial view of the lake!!! great. the bed was really comfortable and we enjoyed our stay . this hotel is minutes away from michigan avenue--for the shops also an easy walk(less than --minutes) to the wendella boat tours we ate in the elephant and castle which is attached to the hotel--basic food price o.k. service good. was very busy the evening we were there.had breakfast in the corner bakery which is just around the corner--lovely we would definitely stay here again.',happy
id23541,' had a great stay at this hotel. un meeting going on so prices were high but location was terrific. we walked to everything. the only negative was that the concierge was not helpful with theater tickets. he only told us about very expensive ones. we found out about the ticket booth in times square from another vacationer. we got tickets each night at the tkts booth. all three nights we got tickets for half price. beds were very comfortable. we didnt hear any noise from the street. there wasnt a great view but who stayed in the room? we were off and going each day. walked to -- rock and had a great time watching the today show. ate at carmines in times square - great food. also tried rosie ogrady is. it was very good also. we really appreciated the snacks left in our room the first day. that was a super idea and it was a great promotion. we plan to go back again soon.',happy
id23542,' i stayed here on business. it is a shabby hotel. the staff seem unsure of themselves and harrassed. my room key did not work on a couple of occasions and had to be reprogrammed. the rooms are quite spacious but far from clean. the bath plug did not fit. the breakfast room is not really set up to deliver a good breakfast fast although the breakfast that finally came was the best bit of the stay.',not_happy
id23543,' the hotel was nice enough the bathroom was beautiful but i asked for a high level floor as a hilton honors participant and ended up with the lowest floor of my colleagues. that was disappointing. i stayed here for a conference so the rate was reduced but it was still expensive and in my opinion not worth over $--- a night.',happy
id23544,' the hotel may not be that fancy but it is very clean. most of the rooms have just been redone. i have been staying here for - years several times a year. i find the employees friendly. breakfast is just right for for me more than i need in the morning. they have cereal and oatmeal packages waffles boiled eggs an assortment of toast and bagels etc. cheese cheese biscuit sandwiches yogurts etc. there is a pool that i dont use. i like it a lot. i wouldnt stay anywhere else in that area of indianapolis.',happy
id23545,' i had a excellent time in park central hotel. it is so close to central park -th ave and broadway and we can stay there if all comfort that a hotel has without that small rooms that boutique hotels give to you. i also had a great service thanks to elizabeth who helped me whenever i wanted. she is excellent and very polite!',happy
id23546,' large room with dinning area. great marina view. grounds were very nice. not that far from seaworld. ballpark water taxi right across the street. we were very here and will return.',happy
id23547,' after reading mixed reviews we thought the roosevelt would be the perfect hotel for our first visit to new york. when walking into the hotel we thought we had made a great decision as the lobby looks incredible and the doormen were very helpful. we had asked for early check in but this couldnt be accommodated so we were upgraded to a king size room which turned out to be a blessing! when we could finally check in we were happy with the size of the room but that is where it stopped. the bathroom didnt look like it had been updated in -- years and the bath was dirty. the carpet in the room hadnt been hoovered properly and the wardrobe was tiny. we didnt experience any noise from pipes like other reviewers however our view out of the hotel window was non descript. after a couple of other problems we found the reception staff to be very rude and there seemed to be a constant stream of varying complaints from other visitors. overall we wouldnt recommend this to anyone drawn in by the pictures on the hotel website - the entrance is impressive but everything else is a bit of a let down.',not_happy
id23548,' i stayed at the hyatt for - nights in early july...because i am a gold passport member i was able to go to that line and check in right away...the staff at the hyatt was verrrrry helpful...i did pay with my debit card and did not have any charges added unlike a previous posting mentioned. they warned me about the sensored mini bar right away and gave me the same rate to extend my stay another night even though the rates increased. the location is perfect...right smack in between millenium park and magnificent mile...i also like the fact that there were restaurants inside the hotel...true that it is a busy hotel but you cant beat the price...i stayed at the hard rock last time i was in chicago and i enjoyed it but my stay at the hyatt was even better...i know ill be booking at the hyatt each time i come back to chicago...',happy
id23549,' overall are ok. ... but shuttle now need to call. last time it was always --mins once but there are no problem to take shuttle from hotel to airport. very friendly and clean. you will need to request ground floor room if you have a lot baggage',happy
id23550,' **** note **** this stay could have been horrible - but the grand staff did the right thing. the hotel was overbooked and they had to relocate us to the marriott next door. they paid for that night as well as some amenities during our stay. althought i was irritated as hell (it was midnight and we had a sick - year old) i was impressed with how they handled the situation. they kept me as a hyatt customer. location: the grand is on the san diego bay boardwalk - embarcadero. you can walk for miles past yachts the uss midway star of india cruiseship terminal etc.. seaport village is right behind the hyatt and is full of shops restaurants bars and ice cream parlors. the gaslamp district (nightlife) and horton plaza (shopping) are also just a few blocks away. airport is maybe - miles - -- minutes. transportation: if you are able to walk and enjoy it - you dont need a car. save the $-- - day parking fee and take a cab the trolley a pedicab the ferry etc.. maybe rent a car for one day (in the lobby of the hyatt) to drive north to lajolla or delmar. definitely rent a bike (at the hyatt) and take the ferry to coronoado to ride around. the old town trolley for $-- - day is also a great way to get around. you can get on - off at any of their stops and it goes to all of the popular locations (coronado balboa park old town etc.). food: we didnt eat in the hyatt. im sure it was fine but we ate in seaport village old town la jolla etc.. my daughters did use the starbucks on property. we also walked a couple of blocks to ralphs (grocery) and picked up snacks (fridge in room). activities: bike rental (fun) pool and poolside activities (fooseball lawn darts ping pong) and firepit (double fun). just sitting by the firepit in the evening is great - but roasting marshmallows and making smores is even better. get your smores kit from recreation. very popular with my - year old grand daughter.',happy
id23551,' i always try to stay at this hotel as it is always comfortable with friendly service to accomodate my requests. it is within walking distance of some very good restaurants if you choose or just use the excellent full service restaurant and bar. gary at the hotel desk and wanda in food services at the executive lounge were both very courteous and helpful. always a pleasure to stay at this hotel.',happy
id23552,' spent three nights in san francisco at the chancellor in early july. my friend and i shared a room with two beds on the -th floor and had a great time there. it is the perfect location in union square and cousins who live there advised the rate was an amazing deal for the area. the hotel has lots of character and is quite well-kept. the beds were super comfortable and as i was just getting over a cold that was a major advantage. it was so nice to be able to have the window open which is unusual in north american hotels. the room was kept very clean and i have no complaints about any part of our stay but the last night my friend discovered a giant cockroach in the bathroom - just part of life in california im sure. we had a minor freak-out and called the front desk who immediately sent someone up to dispatch it for us. we felt a bit silly and were very grateful for the speedy assistance. if youre looking for a hotel with a bit of personality in a fantastic location and great service i would highly recommend the chancellor.',happy
id23553,' everyone at this hotel was extremely helpful. we were so impressed with how friendly the entire staff was---we were always greeted with a smile and a warm hello. we had booked a city view room but were pleasantly surprised that we were upgraded to a bay view room on the top floor. the view was magnificent. there was construction going on which made for some minor inconveniences; however we didnt let any of this bother us. if you want the pool wait until construction is finished-----the renovated pool area will be lovely. location of this hotel is great as it is next to seaport village and walking distance to gaslamp district. we were disappointed with roy is restaurant. the atmosphere and service were wonderful but our meals were not tasty at all. my husband and i have eaten at roy is in other locations and have been pleased but our meals at this location were very very blah. pricey and not memorable at all.',happy
id23554,' i stayed there for - nights as i was attending a conference in doubletree by hilton. the experience of customer service at the front desk and the shuttle service was wonderful. the staff were helpful friendly and patient. they were also prompt in answering my email queries prior to my stay on issues for holding shipped items for me before i arrived and also for early checked in. i was greeted with a great looking french lux lobby on the top floor when i came out of the lift. the room was beautiful and clean and spacious. no doubt that the tv cabinet and couch seemed old but thought that they were just classic american style. had great sleep as the mattress was neither too hard nor too soft and so i didnt see the need to make use of the sleep number feature of the mattress. the hotel was also kind enough to drop me off at the doubletree for the mornings that i needed to be at conference as it was on the way to the airport. just tipped the driver a little. the shuttle always leave on time whenever i needed it. there are also a number of food places within short walk from the hotel which includes denny is so it is considered conveniently located. will come back again!',happy
id23555,' i agree with some of the other reviewers that this is a good value. i personally received good service here--nothing exceptional but nothing bad. my room was ok --but the air conditioner was very very noisy. i would have to adjust the tv volume every time the air conditioner came on or off. for a doubletree this hotel seems poorly constructed (room was very noisy--was disturbed by the sound of plumbing from above and on each side of my room. was also disturbed by guests in the hallways and the noise of doors closing...much louder than in other similar hotels). i was very surprised at the cramped entryway and the ho-hum lobby; not what i have experienced before with this brand. also...very surprised that there are no automatic doors at this hotel...shocking actually. getting in and out with luggage is difficult for every guest. the food was ok at best...several menu items were not presented as described on the menu. the bar is a complete rip-off; $- each for a guinness can and $- each for decidedly sub-par margaritas (tiny margaritas!) really really left me with a lingering distaste for my entire experience at this hotel. also...was not happy with the daily charge for internet access--very sluggish access at that. i guess this was a good value but by the time you add the inflated drink prices and internet fees i could have stayed somewhere much nicer for less money.',not_happy
id23556,' i was upgraded to an outstanding suite so was able to accomodate guests for an evening of celebration. the property is elegant and rare to find both elegance cleanliness regal charm and historical property as well as fantastic view midst the city center.',happy
id23557,' this was my second stay at this property. check-in was excellent the clerk that assisted us was very helpful with check-in and suggestions for the neighborhood. it is a quick walk to the subway station and the neighborhood has many good places to eat. the rooms are small but comfortable bathroom was very functional with a good shower. our room was very quiet it was on the -th floor in the center so did not face an active street though the only view was the windows of the other rooms. i would stay here again as well as fell very comfortable in recommending the property to others.',happy
id23558,' everyone was super helpful and friendly. marieta in the breakfast room was a ray of sunshine. the men in charge of parking cars made life easy. getting out of the driveway on to the boulevard takes patience. the rooms were good. i tried the pool but it was very cold understandably! convenient location to everything which is why we chose it.',happy
id23559,' we booked this hotel for our business trip (- rooms) at the last moment. after seeing the overwhelming positive reviews on trip advisor we were very curious to see how the place it. from outside it looked decent right next to jack in the box good location (near to airport not too far from downtown). they have ample parking. the steep ramp at the entrance was a surprise. the staff are very courteous. the place is very clean. they have some fresh fruit and some pastries available through out the day and night. they have dvd on rental a good collection for a very nominal price. books available and some board games. all this before we even stepped in. the rooms are very nice. spacious impeccable cozy warm and inviting. they have a large flat screen hdtv in the room. rooms are cleaned every day. very clean and very professional. a nice breakfast in the morning. also available free massage chair guest laundry gym room family play room ... man! what a place to be in.',happy
id23560,' i was coming back after visiting family in the la area and needed a hotel that was close to the airport and rental agencies. i was tired and the hotel staff was very helpful and welcoming. when i got to my room i had all that i needed for a comfortable and restful night.',happy
id23561,' our swim team stayed at this hotel for the speedo spring sectional meet and the staff was out of this world wonderful. we had a potluck in the breakfast room and shelli the desk manager actually let us heat our garlic bread in the kitchen. all the staff was friendly and polite. another one of the staff overheard us saying we were going out to dinner at the hard rock cafe. there were -- of us. she printed us out directions and offered to call in reservations for us. the only complaint i had about this establishment was the the hot tub wasnt working during our visit. all the kids and parents had a great time!!!!',happy
id23562,' im a huge marriott fan and a silver elite rewards member so i always stay at the marriott. but this visit left something to be desired. i was there during construction in february ----. it was still a nice hotel in terms of asthetics though. the decor was nice. i had a high floor room with floor to ceiling windows and a great view of chicago. youre footsteps from all the action. room service was tasty and the customer service was great. those are the good things. but now the bad. my window had a wicked draft...to the point that i had to bundle up while working on my computer on the desk. speaking of the computer i had a broken ethernet cable which knocked me off line every -- minutes. this was very inconvenient because i was there on a business trip. the walls were paper thin. i could hear everything my neighbor did. and the heating system was super noisy. every time the heat would come on there was a huge noise and the blowing air was very loud. i had trouble sleeping even though i am not a light sleeper. the valet lines were insane. sometimes it took -- minutes to get your car. and the check out line was nuts...about ----- minutes to get the updated bill. it made me wish i hadnt ordered breakfast that morning. to marriott is credit they quickly addressed the situation when i wrote to them. they awarded me ---- marriott points. they gave my coworker who had some of the same complaints ----- points and they responded in less than a week. they also promised to upgrade me to the best available room if i ever stayed again. so i would still recommend the marriott. its in a great location. im eager to see what the remodel is going to look like. unless theyve improved some of the other issues since my visit you may have to pack your patience though.',not_happy
id23563,' on a business trip to ny we stayed a whole week at the st regis. our butler and the rest of the crew were amazing. every day my san pellegrino was at my nightstand and all other litlle details the diva in me requires to have a pleasant stay. the st regis and its wonderful people went out of their way to please us. the only downside was having to fight with reception to get the guaranteed upgrade to an astor suite. i had to request it - times the german receptionist not wanting to be helpful. does the st regis not know that the germans are not famous for their service quality but their engineering? other than that i can recommend this hotel strongly and i will definitely be back.',happy
id23564,' this hotel is by far one of the nicest here in charlotte it has beautiful decor and the staff is very friendly. the warm cookies are a plus especially with the kids. i have not tried the breakfast buffet yet but im seriously hoping it is a plus as well. i would have given a five star rating but the fact that the room did not have a fridge or microwave was not pleasing to me for this to be a more upscale establishment i would expect grade a aminities.',not_happy
id23565,' this was our second stay at the muse and it is our favorite nyc hotel. the location in midtown is good for shopping and walking but it particularly great for going to the theater: being able to walk to and from avoids the hassle of cabs. the newly renovated restaurant nios is adjacent to the lobby and is quite pricey for breakfast but it is convenient. for a quick take-out alternative times square bagels is just - blocks away and rivals h&h for quality. the room was big enough the bed and bedding extremely comfortable and the bathroom was also big enough (not always true in ny). wed happily return to the muse.',happy
id23566,' initially we werent expecting much - and the outside really doesnt do it justice it is kind of hidden we walked past it a couple of times during our stay. we stayed for - nights during july -th in a double room on the -rd floor - (lucky for us as we could climb the stairs) the rooms are not as small as i thought theyd be perfect size for - people sharing rooms and bathroom were also kept very clean - great maids provided us with fresh towels clean sheets and replaced shampoos and soap each morning. you also get an iron ironing board wifi tv and a safe to keep your valuables in (a charge $-.---day for using it although we didnt get charged) which makes you feel a bit more secure about leaving your passports and valuables behind. the breakfast is served ----am and worth waking up for !- great variety and the staff constantly re-fill anything that runs out. mmmhhm yum! (there is also a gym downstairs its basically a small room with two equipments but dont let this put you off...who really exercises on holiday?!! no-one used it the whole time we were there.) the location is perfect!! right near cenral park and there is a subway on the next street and a another few blocks away... its far enough from the busy chaos and noise of times square but close enough by subway. lastly the staff were soo nice and helpful (always greet you when you leave and come back) especially thomas very helpful! highly recommend this hotel and would definitely go back!! love nyc p.s... mattress very very comfortable - had great sleep every night',happy
id23567,' hotel was very pretty and the staff was great...when they helped you. pulled up around -pm not a single person in sight. i had to bring my bags to the front desk and then a valet appeared. front desk staff was excellect polite professional everything you would expect from a rc. had dinner with my family in the restaruant. service was very slow. food was excellent though. you must try the cheeseburger. sounds crazy but trust me. everytime my family and i interacted with the front door staff they were very cold and seemed bothered.',not_happy
id23568,' we recently had a - night stay at this hotel and we enjoyed our time. we stayed in a deluxe - bedroom suite and the bed was very comfortable. we also had someone staying on the sofa bed and they said that it was ok and better than some sofa beds. the bathroom is very small but the rest of the room was very spacious for nyc. we did have some communication problems with the front desk we had to ask - times for sheets for the sofa bed. the first - times they brought us extra towels but not sheets. note we did also ask for extra towels but only once. :) it was not a far walk(-.- mile) to grand central terminal were you can catch a subway to anywhere in the city. also it was about a $-- cab ride to and from laguardia. i would stay here again but it would be nicer to be a little closer to a subway station.',happy
id23569,' great rate - under $----nt with fees from hotwire. hotel is conveniently located nearby union station and the metro. easy walk to capitol supreme court etc. beds were very comfortable. room is small but enough space for - people to move around without feeling cramped. very clean. ac worked very well. excellent hd flat screen to watch the olympics on. did not park at the hotel - $---nt valet - instead parked at union station lot for $---nt. paid $-- for - nights instead of $--+tip. overall great stay convenient clean updated comfortable beds-linens. would absolutely stay again and recommend.',happy
id23570,' this place is miserable! it took us two hrs just to get checked in after spending a - hr ride to get here. there was some internet issues... we went out for dinner hoping the issues would be resolved by then...they were not! we were not offered anything for our inconvenience not even a water and just said there is nothing we can do even though their motto is where great customer service doesnt cost extra but this place has no customer service at all. when we got back the elevator was broken and there was nobody in the lobby for any help at all. so what are you paying for...please spend the extra --- bucks for a much better place this place is an insult. the next night we tried to get back into our hotel room and had to go back down to the lobby with the most unfriendly employee ever because nieiher of our keys would let us into our room it was then that she informed us that you had to get new keys every freaking day! imagine that. no reason what so ever for another inconvience not to mention they dont even have vending machines!',not_happy
id23571,' we booked the suite for - nights. the hotel is close to many restaurants trader joe is dupont circle etc. and safe neighborhood for walking. metro stops just a few blocks away. having the suite was great to keep snacks having a simple meal with food from t.joe is and having breakfast foods at hand. the supplies are basic but just ask for things you need like a knife or can opener from front desk. having a seperate sitting area was great along with - tv is. there is no air movement in the sitting area and a wall mounted fan would be a quick fix for the stuffyness but being winter it was not too much of a problem. staff are helpful and friendly. would stay here again and recommend this hotel.',happy
id23572,' we spent - nights in the mosser so that we could attend the chinese new year parade. what we thought was a great location overlooking -th ave turned out to be very noisy not only with the street noise sirens and traffic but they put us right over the restaurant downstairs that played their music until the early hours of the morning. the blinds over the windows were nice but if you need a dark room for sleeping this is not it. between the street lights or sunshine there was never any darkness. the room was clean the furniture modern in a small compact room. no dresser to put clothes away or table tops to work at. after sleeping on a hard hotel bed with little sleep in a noisy lighted room we were glad to go home.',not_happy
id23573,' the location couldnt be better--one block from pacific beach steps from the bay and a more quiet beach. the amenities on the property were great--free game room pool great science camp for the kids grassy area beach area boat rides bikes friendly talking birds. the rooms could have been much better though--the furnishings and linens were old and dark and the bedspread was used too many times. it is unlikely youll spend much time in your room but this part needs improvement. overall we were with our experience and would return!',happy
id23574,' we spent our first night in boston here before heading off to maine for my nephew is wedding. our room on the -rd floor was very comfortable and spotless . the staff were very friendly and helpful especially a young woman from cork ireland whose name i didnt get. my son said that his bed was the most comfortable bed that he has ever slept in ! handy for public transport ( we travelled the t a lot while we were there ) and just across the street from a large shopping mall where we went for breakfast . tried to book in here again for our last night but sadly it was fully booked. didnt get the chance to try the pool but it looked gorgeous ! would definately recommend and use again',happy
id23575,' family of - adults - child stayed in late december. we were not staying for the holiday bowl game but many revelers in the hotel were. lots of families -- the typical embassy suites scene -- with a couple of misplaced frat boys. stayed in high floor with bay view. clean well serviced. construction is in progress on two lower guest floors. did not notice any impact on service but construction crews working could be seen from elevators. breakfast was mobbed every day from - am through -- am. not enough tables in the atrium. many guests took breakfast trays back up to their rooms. this was a hassle but since the embassy suites layout provides for a dining table and chairs it wasnt that big a hassle. if it had been a more regular work week with the usual number of conventioneers and business travelers then perhaps seating would have been ample. indoor pool was fine. size was perhaps -- x --. capacity was posted at -- and the pool easily accommodated the dozen or so kids who were in at any one time. hot tub was outside and usually crowded. fitness room adjoined pool. there were - treadmills - elliptical trainers several weight benches and some free weights. fitness room seem sponsored by precor and the equipment was decent and state-of-the-art although not top-of-the-line. i used the business center to print out boarding passes. use was complimentary and the concierge friendly about providing access. on-site restaurant pacific fry co was decent. better than harbor house a zagat-rated restaurant at seaport village across the street. waitstaff was very accommodating. overall a solid embassy suites experience.',not_happy
id23576,' the main thing in the room is the bed. it is a fine size and unbelievably comfortable! this is great as you will do a lot of walking in washington dc. the bathroom is small but adequate. there is a small gym in the basement which is very useful to work up a sweat. location is great - -- minute is walk to the white house -- minutes to the museums and -- minutes to georgetown (make sure you head up that way in the evenings for great restaurants and atmosphere). the staff are visible but not intrusive - help is always on hand when needed. we did not eat in the hotel so cannot comment on this element of the hotel. check out the wholefood store at foggy bottom station (- minute is walk) it is a real treat!',happy
id23577,' this hotel is located walking distance to millenium park and the theatre district. there is also plenty of shopping and good restaurants all near by. the front desk and staff were very welcoming and helpful with any questions we had. our room was located in the west tower (newly renovated). it was quiet and away from the elevators. used hotwire to book the hotel and got a really good price. parking is $-- a night.',happy
id23578,' last i stayed at this hotel was back in ---- and i was so frustrated by the nickle and diming and poor condition that i did not want to review it. but this time around i enjoyed my stay. would recommend it to any business traveller not just hhonors members.',not_happy
id23579,' this hotel is great the staff were the most helpful i have come across in all my years of visiting the usa. the rooms were big clean and had really comfy beds and the free parking was a big bonus (it is only small and holds about -- to -- cars but if it is full the staff will sort out free parking elsewhere for you) for breakfast they served bagels mufffins croissants tea coffee and juice which gave you a nice start to the day. the free internet access came in handy for checking our emails and planning the rest of our trip around california. the walls are quite thin and if you get noisy neighbors you may need earplugs to sleep (as we did for - night) but other than this i cannot fault this hotel. i will definately stay here again on my next visit to la.',happy
id23580,' you can walk so many places from this hotel. there are corner stores with food (sandwiches yoghurt fruit etc) lots of little places to grab a bite to eat and a variety of ethnic restaurants nearby. we enjoyed the hotel restaurant which has been voted best burger place in nyc for - years and was reasonably priced. they have great vegatarian vegetable soup too. the staff was attentive and helpful. cleanliness could be improved. the basics bedding vacuuming washrooms are clean but if you look behind there is a ton of dust everywhere. for example there was a mountain of dust behind the mirror and in the vents in the hallway. i would like to stay here again but i would enjoy my stay more if they paid more attention to cleaning the less obvious areas.',not_happy
id23581,' we just spent four days at the doubletree...great location because it is close to theater district central park and subways. service was above average and staff was friendly. they also have a guard so not just anyone can enter the hotel which made us feel safer as my cousin and i were traveling with four teenage girls. cant say enough about the location. the only bad thing that happened was our tour of the empire state building... long lines and no air conditioning during our wait...very crowded once we got to the top. other than that it was wonderful',happy
id23582,' traveled with friends for a weekend in austin. the westin at the domain was a terrific choice to stay at. its walking distance to shopping and restaurants is fantastic and its proximity to mopac for a short drive into downtown austin us superb! im at a point in my life where i dont necessarily want to be close to college kids during my vacation bu close enough that it is not hard to go visit and this place did not disappoint.',happy
id23583,' just got back from a weekend at the edison. the location is excellent for the price. the room was huge and clean. had the king suite. the hallway was a little dirty and dark but the room itself was fine. cafe downstairs was great for a quick breakfast or lunch. will definately stay at the edison again.',not_happy
id23584,' my husband myself -- year old daughter and -- year old son stayed here one night over labor day weekend. having never stayed in a non-chain hotel outside of wdw i wasnt sure what to expect. this hotel is amazing! we were in chicago for our anniversary and i had indicated that on the reservation. we had a good rate already via tripadvisor but when arriving found out they upgraded us to a king suite with the huge windows and two tvs and a large bathroom with many aveda products. we were again surprised when two wine glasses and a bottle of wine in ice came to our door compliments of the amalfi. such a nice touch!! the breakfast had lots to pick from and is so nice that it is on your own floor. we walked to the grand lux cafe for dinner since michigan ave. is just a short two blocks away. this is in a great location and i would definately stay there again!!',happy
id23585,' i knew this would be a special stay when i saw that the awning said mount vernon hotel and cafeteria. the mount vernon is an older hotel that has been around for awhile and is located in a great historic neighborhood with some cool bars and brunch spots. the hotel itself is a little worn. the lobby looks okay but the rooms were a little dated. the bed i slept in was super uncomfortable. there is indeed free breakfast but you get what you pay for. the eggs were super dry and the only yogurt they had was trix yogurt which i passed on. overall it is all easy to put up with but paying $--- a night including my safe rental fee of $-.-- that i had no need for seemed a bit much. i could have stayed at the hampton inn for that and gotten a newer hotel closer to the inner harbor. if the price cane down a bit i might give this place another shot.',not_happy
id23586,' we booked a room for two nights at the san diego resort hilton and it was an amazing stay! the staff was so nice everyone from front desk to housekeeping who dried my wet jeans in their laundry free for me. our room was spectacular with a beautful bay view and a sliding door opening steps away from sand. they have their own dock with jetskisailboatpaddleboat etc to rent. it was a great deal and we will go back! p.s. the hotel is kind of hard to find at night so have a map even though its right off the - freeway',happy
id23587,' great hotel great location comfortable beds and exceptional service! i would and will recommend this hotel to anyone coming to the austin area.',happy
id23588,' we are consistently impressed each time we dine at cafe dupont at the dupont circle hotel. the service is among the very best that we have ever experienced not only in dc but anywhere we have visited. an excellent example of this is server ryan who makes each of our visits to the restaurant a memorable and fun experience by his great personality and certain small perks such as remembering our favorite drinks and other personal preferences of ours. diogenes the restaurant is manager has a simliar outgoing and personable style which clearly trickles down to his staff members to make the dining experience a wonderful one. we always enjoy kindly being welcomed back by various other restaurant staff members like manny gladys and elio for example during each visit who know us now by name. the restaurant is culture makes us feel as part of the family instead of just customers who are coming in to eat. the focus of this review has been on the staff and service of the restaurant. this is because we believe that many restaurants serve excellent food as cafe dupont truly does but the service is an equal part of the experience for us. the food menu changes seasonably and includes a wide variety of selections each of which are fantastic and of utmost quality with a fine attention to detail by their excellent chef. we look forward to our next visit.',happy
id23589,' okay to start with we have stayed at many different resorts throughout the country and abroad. we have been to ritz atlantis and several high-end name brand resorts. we have learned that hotels are a lot like real estate... location location location! this is hands down the most convenient place to stay in dc. you will not believe it. it is basically on pennsylvania avenue ( and --th st nw.) we are not really what i would call walking tourists but you do not have to be with this place. we have walked effortlessly to the white house capitol and event washington convention center and some of the smithsonians. we are currently on our third night stay during inauguration and things could not be better. my sister and i say if the staff is this nice and well prepared during during inauguration imagine what it would be like on a regular stay everyone is so helpful especially mgr judy and the guy in the gift shop. there is a barnes and noble across the street and espn restaurant across as well. you are surrounded by tall buildings and busling activity. the rooms are basic but very nice for the price. we have fridge hot pot thing ( great for ramen noodles!!!) and hair dryer- iron. they will flag cabs for you and treat you great. we had like - packages delivered to the hotel before we got here & they took care of them until we arrived. it is the oldest ( and in our opinion the best) hotel in washington dc. look up their website for their cool history! we are going to set our parents up here when they come in the spring for an anniversary trip. i dont think they will be disappointed.',happy
id23590,' they absolutely puts their guests first. no request was too small. the staff is very professional yet friendly courteous and personable. we stayed in the executive suite - city view and it was postcard picture perfect. even the pool area is first rate. yes the hotel really is as beautiful as the pictures portray.',happy
id23591,' just returned from - nights in hotel metro. i had stayed before in ---- with my family and i was aware that the highter floors (--th or --th) help with the traffic noise but be careful there is construction work at the back of the hotel and they start at -.--am! i had requested a superior room with a tub and a room at the front of the building but was told on arrival that none of the superior rooms had tubs only showers ( why they hadnt told me this when i booked it we will never know) my room was at the back so we got the wake up call with the builders underneath! the rooms are small especially the bathroom. the breakfast is a great help and the location is excellent if you like to be near macy is and time square.',not_happy
id23592,' we have stayed at bw plus boston - the inn at longwood medical for two nights. the room was clean and the service was ok. being in the vicinity of many hospitals ambulances are a major problem if you are a light sleeper. also try to have a room on higher floors as our room at the -th floor had constant noise from the shopping mall-food court ventilation fan until those premises are closed. the rooms have free wireless internet which is the only good thing about this hotel.',not_happy
id23593,' this hotel knows service. we travel with one infant and one toddler and the hotel bent over backward to accomodate us throughout our stay with our kids. the concierge selected fantastic restaurants every night that had amazing food and that were kid friendly. the hotel is hip but comfortable and the attached federalist bar has a great (non-hotel) feel to it. the hotel has a courtesy car on hand to shuttle guests around the city which came in handy a number of times especially at the end of a long day when we were just too tired to walk back to the hotel. the hotel is pricey but they live up to the price tag with service and location.',happy
id23594,' well my trip was on memorial weekend and yes i did expect it to be a little noisy. the room next to me was so loud. i called the front desk so many times and yet they really didnt do anything. the check in staff was very rude and when i would go down to ask them a question they looked at me with distain. holy moly this isnt the some super high end hotel. give me a break. ok so the ups. comfy bed decent resurant if you can get in.',not_happy
id23595,' my wife son and i stayed for our anniversary from ---- until ----. the staff was very friendly and accommodating. originally we had a double queen but we waited and were upgraded to a king junior suite. awesome! valet service was great. all were so nice. rooms were clean and the bed was comfy! the height of the shower can pose a problem for anyone really - ft and taller. our biggest and really only gripe for our stay was the champagne or sparkling wine and a box of - chocolates package. they charge $-- for a roughly $-.-- bottle of sparkling wine and a $--- box of godiva chocolates. room service mark up way too much! other than that it was a great stay.',happy
id23596,' the peninsula was a fantastic choice in chicago in every way. we booked a superior room and stayed in room ---- (see pictures) from august -- - --th ----. i will list the reasons why the peninsula shined: -) location. the location is perfect. the entrance is on e. superior which is just off of michigan ave where all the best shopping is close to water tower place saks niemans etc. there are loads of restaurants in the area including intimate bistros or larger family type establishments. because it is just off of michigan it’s not as hectic which is perfect. -) room. the room was fantastic. where do you find a base level room that is --- square feet?! the decor was simple yet welcoming. the superior room has a king size bed a good size office desk and chair a full - seater couch(!!) a changing - dressing area with a closet and drawers to put clothing away and a wonderful marble filled bathroom with separate tub shower and toilet enclosure. there is a tv in both the sleeping area and the bathroom! i noted that in other reviews people complained that there is no coffee maker in the room but i dont see this as a negative at all. we simply called the front desk and it took all of - minutes for a coffee maker service to be brought up to our room and the tray was garnished with a fresh orchid! the bed was fantastically comfortable four down pillows and an all season duvet. the toiletry products in the bathroom are “davi” of california (a spa line) and consists of the usual shampoo conditioner shower gel body lotion and bath soaps and were acceptable. the amenities are probably the only thing i can think of that could be improved upon! the view from our room was overlooking e superior and was perfectly fine. the room also has switches for everything from playing the radio to creating mood lighting all very convenient. -) style & decor. the hotel exudes under-stated elegance. there is no flash here or pretention just thoughtful lovely furnishings. you are greeted at the hotel entrance by two massive foo dogs (chinese lion dogs). the carpet in the main hotel elevators is -.- plush that you sink into! the art is bold yet tasteful and would appeal to most. you find little - star elements that make all the difference such as a glass water decanter filled with fresh strawberries (to flavor the water) at the pool. the lobby restaurant is gorgeous with soaring -- foot floor to ceiling windows and is just off the main reception. the bar was deep dark and sumptuous and made you feel like you were in a speak-easy as people talked quietly in their various corners or at the bar itself with jazz music playing just loud enough to keep people from talking to loudly over it but not so loud as to be bothersome. very cool. you truly feel special as you come and go from this hotel. -) service. we were greeted at the hotel entrance by the doorman who provided a friendly hello and a welcome and assisted us with getting our bags and before i could give him a tip he was off to the next task. he did not wait for a tip which quite frankly really bothers me. i did chase after him to give him his due and he seemed truly grateful. check in was lightning fast friendly and thoughtful. we got a welcome to the peninsula did we need anything was it our first time have a pleasant stay - not dismissive at all just attentive and friendly. if we had needed anything i sensed that it would have been handled right away. we called the front desk for a coffee maker to make coffee in the morning and a tray arrived each time in less than - minutes and came garnished with a fresh orchid. every single staff member says hello if the situation warrants it. they dont say hello if youre talking quietly but if you are returning with your bags from shopping and just enjoying the day you will be greeted warmly along the way. after a morning at the spa for facials (which were also wonderful) we spent an afternoon at the pool and sun deck. the pool is a good size and long enough to do lengths. the view from the sun deck is chicago spectacular. the key building it looks upon is the allerton hotel which is a stately older building. as we had come to expect the staff was fantastic. i should have written down his name but the gentleman on the pool deck was incredible. he got someone to take our drink orders he would adjust our loungers move the umbrella around (on a --- lb stand no less!) depending on how much sun we wanted - the entire time with a smile on his face and a very friendly attitude. this may sound ridiculous but the staff actually seemed to be working in this place something you dont encounter very often. housekeeping staff should also be noted. she actually tidied up and straightened our wayward shoes she laid all of our loose toiletries on a towel and she folded a pair of pants that had fallen off of a chair back absolutely nothing invasive just really thoughtful attentiveness. it is as if she had asked us what we wanted to see when we got back to the room. overall: we had high expectations going in which often leads to disappointment. we were truly delighted in every respect with this - star property. even at check-out which was horribly early in the morning for us we were greeted by a kind young man who quietly greeted us asked if we had enjoyed our stay (and seemed sincerely interested) and then offered us a room upgrade upon our next stay! beautiful property beautiful room fantastic friendly and competent staff make this hotel worth every penny. we cant wait to come back again as weve found our choice hotel when we are in chicago.',happy
id23597,' i stay here on business once a month for - days at a time. always a pleasure and no hassle!',happy
id23598,' we were very pleased with the lake-view room that we reserved. the room was clean spacious and in good condition. it was nice to wake up and look out onto lake union as it was bustling with a variety of watercraft on a sunny summer day. you can hear the faint drone of float planes taking off from the water but wasnt loud enough to wake us up in the morning. breakfast on sunday was a zoo! the food was decent (waffles cereal pastries) but the staff couldnt keep up with the crush of people so we had to wait for them to wash dishes and refill items (this is why i dropped them a notch on hotel service). monday is breakfast was much less crowded and everything was well stocked. the dining area is pleasant and has a nice view. free parking is a real plus although we had to park in the overflow parking across the street since their parking lot was full on saturday. two free internet terminals in the business center was helpful. overall a great stay!',happy
id23599,' ok so i read the reviews over & over but got a good deal w- delta so decided to stay here. i should have gone with ta and stayed at coronado. first when we arrived there were employees standing around the valet area and none of them asked to help. we walked in and the lobby is pretty... calm beachy theme but not as elaborate as some other w is check in was professional but very cold. the front desk rep declined to upgrade me even knowing we were on a b-day-anniversary trip. when we arrived to the room it was very small but comfy. we decided to check out the beach bar & gym both were nice and yes the pool is pretty small but still ok. when we came back to change for dinner that was when things started to turn the lobby turned into a loud nightclub (and there was really no one there). you can hear the techno music thru the entire hotel it was blasting in my room and also the walls are so thin i could hear the other room is entire conversation as well so i asked for another one right away kinda of annoying to change rooms. but i knew that the noise would get worse as the night progressed. we were sent to the --th floor still could hear the techno music echoing off the walls. if you are sensitive to noise then you def. should not stay here! for dinner we spoke to the concierge who really had no clue....actually anytime we spoke with him he seemed to give us the same suggestions ....most of the time i researched on my bb and told him the spot and how to get there. i even had to mostly set up our trip to la jolla he had no clue about the area. i think he def. needs more training he was a sweetie but really needed to delve more into his work. when we got back from dinner we also realized we have not seen the housecleaner but figured it was the changing of the rooms wrong we had to actually call when the -nd day she didnt show up. they wanted to send her up at --:--pm but i just asked for more towels in the - days we stayed here we had housecleaning twice. the hotel is in the downtown area of a city lots of city life so if you are looking for more of a beach experience this is not for you i def. will not.the area is ok & yes there are some wishy washy folks but they leave you alone and mostly we felt safe anywhere we walked and we walked everywhere. the location to the gaslamp quarter is great but better suited to visitors looking to party. we were looking more for the coast and beach areas for that you should stay in la jolla or coronado and pay the extra it would be well worth it just for the location. the area gets you where ever you need to go though plenty of cabs buses and ferrys to take you around but that adds costs so as i said if you are not looking to party and are looking for a quiet trip go elsewhere. on the last day i had to give them feedback because i just was so disappointed and we spoke with a few employees explaining all the above and how they should smile more extend their help more. i even told one of them they should speak to the w in washington (service there is to die for) and ask how to improve things. i told them i felt like we were staying at a holiday inn rather than a w hotel the rooms the service are not - star. btw there is a holiday that faces the ocean and looked terrific you may want to check it out. my friend stayed there it was a few hundred dollars cheaper and she liked it not love but liked it. if i could tell ta members anything is do not stay here listen to the reviews...they were all dead on.',not_happy
id23600,' i needed to be in nyc for one night with my fiance for an event on the upper east side on may - ----. all the hotels in that area were running $---+ and i didnt want to spend that much money. i wasnt willing to try the hostel experience - im just not one for sharing bedrooms and bathrooms. so after searching for over two weeks for a hotel on all the sites: orbitz kayak expedia etc. i finally found the holiday inn with an availability for under $---. i called the hotel directly and they offered me $--- for the night. i reserved the room and read all the reviews on tripadvisor. it looked a little run down but safe and clean and a convenient ----- minute walk to our event on e. --st street. our check-in went fast and our hotel room was ready as soon as we arrived. service was very friendly and helpful. we valeted my car in their underground garage for $-- overnight (half of what the garage across the street was charging!). we had a standard - double bed room the beds were confortable and clean. the bathroom was clean as well. very small but typical of many new york hotels. because i was only in town for one evening we never had a chance to check out the hotel restaurant or room service so i can only review the actual room that i stayed in (room #----). overall it was a surprisingly a nicer hotel than the pictures online portray. if youre traveling to new yotk city and need a reasonable hotel to stay that is right next to central park and a -- minute walk to -th avenue i recommend this holiday inn.',happy
id23601,' we were scheduled to stay @ - hotels on this trip since we like to try new hotels but after we arrived @ the magic castle we cancelled our reservations @ a sheraton and hyatt and stayed for - days in our home away from home ! they upgraded us from a standard room to a suite bought pizza for all the guests one night when the power went out in that area of town and treated us like old friends calling us by name. every single employee @ this hotel was friendly and accomodating--it was kind of like we had an apartment there and knew our neighbors. well be back for more!',happy
id23602,' enjoyed our stay and the front desk staff was excellent. the bathrooms are a bit small but the two room suites are ideal. loved as always large towells. other than the hotel restaurant plaza grill there are no restaurants within walking distance. there was a problem with the elevators while we were there.',happy
id23603,' i just keep getting more and more impressed with hyatt. quick check-in courteous staff and the rooms are really great. awesome internet connectivity and the starbucks products right in the lobby are great. it is maybe two miles from the airport and there are plenty of restaurants and shopping nearby. this is absolutely the kind of setup and location that makes traveling so much easier. take advantage of this great spot!',happy
id23604,' nice room very large with two double beds fantastic location very helpful staff but the elevators are pathetic. people routinely getting stuck three service elevators dont help customers several -- minute waits. at check out i was not asked how my stay was or i may have vented more about the elevators. i would only stay again if i was assured that the two elevators for customers are both actually working.',not_happy
id23605,' just got back from a - night stay in this hotel. after reading some reviews i was quite worried about the state of the room etc but was pleasantly surprised! to save money we got the lirr to penn (cityticket $-.--!) then subway to --th street. exit from sw stairwell --th street and turn left and walk - and a half blocks. couldnt believe how close the hotel was! neighbourhood was lively even at midnight and i felt completely safe. when we first arrived the hotel receptionist was real friendly got up to our room (- double beds room ---) which was quite big! had a closet and a separate room where a private bathroom used to be! no mouse traps nothing wrong altogether. view was of the opposite building but this also meant no noise from the street. plenty of towels (- each). only gripe was the shared bathroom was in constant use by a family on our floor though there were - others on the same floor. the bathroom was generally tidy maybe the shower curtain should be changed. hotel common room is clean and has cheap internet access ($- for -- minutes!). great for checking in online and printing boarding pass or uploading photos. check-out was at --pm our flight wasnt until --:-- so we used the storage room which was securely locked.',happy
id23606,' as per all of the other reviews - this is a hotel which really understands customer service and backs it up - failing one small but important thing. hot water temperature - while i understand the standard that you do not wish to scald anyone - for us bathers the water temperature setting is not high enough. when your teeth are chattering as you try and have a soak in the tub - but there isnt enough warmth - that is a problem. even the nicely trained maintenance staff didnt get it. so to the hotel gm and chief engineer - please do me a favor and check in to one of your rooms and run yourself a bath - get in it and see if it is hot enough for you to enjoy it and relax a little. nope - you will be quite chilly...too bad',happy
id23607,' four of us all women each had our own room. the rooms were big and we could easily have shared. the staff was welcoming courteous and thoughtful. our rooms were near the entrance from the well-lite parking lot so we didnt have to walk down long hallways. they did it automatically without our having to ask. the things most important to me about the room itself is that it be quiet and have a good bed. the rooms scored excellent in both categories.',happy
id23608,' stayed on july --th for one night....clean comfortable room situated to the rear...two beds very comfortable. property is located across from the marina which has a cozy snack bar overlooking the water...good stop for a cold beer...nice folks at front desk very welcoming....close to all attractions. if you have ever stayed at an old fashioned jersey shore motel then this fits the bill. no pool though.',happy
id23609,' we booked the mave on expedia.com after searching for a moderately priced hotel in manhattan. the hotel is brand new so the rooms are in perfect condition they are really clean and have tv with loads of channels to watch as well as free wireless internet. the location is in midtown and is close walking distance to the empire state building and only a small cab fare to time is square and macy is etc. the staff are friendly and provide a great service. we would stay here again...',happy
id23610,' this was a treat. the rooms are nicely decorated. the bed very plush with lots of pillows. the staff very friendly and helpful. the maids all said good morning as we walked down the hall. to get the most out this resort plan to get a spa treatment and put the kids in the kids club. yes there is a fee for everything. but you are there to relax and have fun not worry about the cost. the pools and tubing river are very fun and realaxing. the pool uses river water i think. no chlorine smell. there are several areas to sit like the sandy beach or by the acvitiy pool or back by where the river winds. the adult pool is sperated from the acvitiy pool. (kid and family area) the food is great. the grill by the pool has hamburgers and nachos ect. with plenty of servers to bring it to you. they offer towels by the pool. we enjoyed the outdoor movie on the lawn hayride and the samores. my kid said it was the best hotel ever. i would make this a destination place and not plan to go running all over san anontio are sea world which is -- minutes away. although you will. i dont play golf but the course looked green and made me wish i did. there is an activity sheet by the front desk. get one so you know what is going on. i expected more than usual from a hotel due to the cost. i do think for the service and comfort level it is priced right.',happy
id23611,' this is a decent hotel we only spent one night in a room with two double beds really comfy. location is fantastic close to the empire estate lots of --h shops around. breakfast was ok toast and pastries cereal and several hot drinks. front desk were very nice.',happy
id23612,' excellent location and the best beds ever! loved the sofitel it was a fab sanctuary at the end of a tiring sight seeing-shopping day. the shower was lovely and the service also. the hotels location meant that it was possible to walk to nearly all popular attractions and the room service in a morning was always exactly on time! never saw any of the maids but our room was kept spotless. will definately stay here again when in ny.',happy
id23613,' hotel looks small from the outside but is actually pretty large. it has its own indoor parking garage which was ok except that it now costs $-- per night to park there (it used to be $--night.) this is actually cheap in comparison to parking fees charged by other hotels in the area; i think hotel indigo is the only one in the galleria area that doesnt charge. the hotel is a short drive to the galleria (not within walking distance). they had a nice pool-hot tub and our room was well-appointed and very clean. my only problem is that the ceilings are very thin and you can hear the people above you walking around. i had the tv turned up the a-c on and my personal fan on and i could still hear the creaking at all hours of the night both nights that we were there. my advice is to either bring a pair of earplugs or request a room on the top floor so that nobody will be above you.',happy
id23614,' i stayed here from ------ to -------.this is the -th time ive stayed at the la quinta in nyc and every time i am pleased with my stay. im in nyc so all i ask for from a room is that its a decent rate in a nice safe location. to me this the perfect location. your walking distance from times square and greenwich village. the subway to yankee stadium was right down the block so thats perfect for me. madison square garden is only - blocks away so i was able to walk to the - ranger games there. my room was perfect for one or two people. like i said im in nyc. if your in your room for more than - hours during the day its a waste of time. its a place to shower and sleep for me. im in nyc to go to games and have a good time not lie in my room watching tv. the bed was comfortable i was able to have a good nights sleep every night. the staff seemed friendly as i only spoke to them at check in and check out. the concierge guy tony i think was very friendly. hed talk to me about the yankees whenever id be walking out to go to a game. im not much of a breakfast person so a donut and milk down in complimentary breakfast area was fine with me. also its located in a nice safe area. there are always alot of people on the streets especially on a friday and saturday night. i had no problem going for some pizza and bringing it back to my room at ----pm. the bar on the top floor was nice pretty loud and crowded on the weekends. its a bar what do you expect people sitting around talking low? i dont get the problems people have with this hotel. most of them are just people being way too picky who feel everything has to be perfect and want their butts kissed. i reccommend this hotel anyone and everyone. dont waste your money on more expensive hotels when you can stay at this one.',happy
id23615,' the newly renovated rooms look amazing! and the free continental breakfast is wonderful for someone who is exploring the city! i will be back!',happy
id23616,' i was in town for business but the hotel is downtown location with its proximity to nice places to eat hang out (kind of college crowd-ish but a good scene) and its convenience to the bank and to starbuck is make it really nice for feeling comfortable for a visitor without a car. the service was pretty good all were friendly and helpful. i met a hotel employee in the hall asked where was the pool and the gym and she took the elevator with me and showed me around a bit. the gym is nice well-kept with cardio machines and weights. the pool is kind of oddly small but clean and really only one person can do a lap in it. there is a nice hot tub though. the decor of the room is an understated elegant style but very pleasant and comfortable. the bed is very comfortable though the pillows are overstuffed. plenty of towels and a very nice marble tile shower (no bath). a very nice stay with a comfortable seating area with a sofa and a useful writing area for getting work done. getting on to the internet is easy too. downside: my colleagues thought parking was high ($--). since were consultants in business for ourselves we purposefully looked for less expensive parking and it was right around the corner for $-- instead. as you walk back to the hotel there is a nice little cafe that has good coffee and breakfast sweets and chocolate truffles made in-house too. we had breakfast in the restaurant downstairs one day too it was fine but there are plenty of good and less expensive places to get breakfast. all in all: a good stay at a well-run very clean well-kept hotel at a great location.',happy
id23617,' this hotel may be just a column two rooms wide with an elevator shaft but boy was the staff a delight. everyone that we encountered was cheerful friendly and eager to accomodate making pleasant but not intrusive conversation. one of the desk staff speaks french too! the rooms are small but serviceable and comfortable with nice furnishings and amenities. location is outside the main tourist areas of manhattan so that the surrounding streets arent clogged but close enough to be walkable to any of the action that you might desire. have to say that the nightclub that is right outside the front entrance seemed a little sketchy... but still a great way to kick off a trip to the city. thanks!',happy
id23618,' i stayed - nights at the hollywood hole then went back for a few more nights on the same vacation because i really enjoyed this hotel. it is a beautiful hotel the beds are amazing and plush very clean rooms good continental breakfast which goes until -- which is nice. very good hotel for the price. my only concerns is that parking is -- dollars a night which is a bit crazy if the hotel considered lowering this price or giving a better deal for staying a week the hotel would perfect. another concern is that there are no do not disturb signs and the maids would try to come clean at - am im usually still sleeping then but am always out by -- or --. the maids would just walk in and see us sleeping which was awkward. this could be a way for the hotel to improve get do not disturb signs or tell the maids to wait until later.',happy
id23619,' this is my favorite hotel in the area. it is on my companies preferred hotel list - and while i have -- hotels in the houston area to choose from i always always stay at the sheraton brookhollow. the rooms are clean the beds are comfortable but mostly the staff makes this hotel exceptional. everyone from the front desk to mr hawkins that shines the shoes the waitstaff and the managers take the time to make you feel welcome. i generally stay on the club level where jose takes very good care of the guests in the club room. the evening appetizers and cocktails which are included on club level far surpass any other that i have experienced. the club level breakfast is also good offerring - hot items along with continental selections. on those occassions when a full breakfast (eggs or omelets waffles etc.) is needed i always look for dee in the cimarron restaurant where great food and service is provided. as added bonuses free items such as covered parking the business center with wifi and shuttles to the galeria - add exceptional value to an already oustanding place to stay.',happy
id23620,' this is the best resort i have ever had a business meeting at bar none!!! i had -- people coming in from all over the country - the staff handled everything with grace and style. i never never heard the word no once not once... the entire week we were there. whatever i asked for no matter how trivial or large was completed in record time. their service is beyond spectacular. there is a reason they have - diamonds with triple a.... every single person my staff or i came into contact with in the staff of the hotel always had a smile on their faces always asked if they could help always said hello. they were neat and professional at all times. if the service was spectacular the food was incredible!!!! when you have a large group buffet is usually the way to go - and we do tend to get very bored by the same fare presented in the same manner. not at tapatio! the food was served buffet almost exclusively and each meal was an adventure in tastieness and beauty of arrangement. there were fresh flowers on each group is table and on the buffet tables as well an added touch of class and gentility. the desserts were perfect each one no bigger than a regular --- portion - which was more than enough and always presented beautifully. i ate dessert without guilt for the first time ever! the sides and the entrees were made of the freshest ingredients - nothing pre-made you can just tell the difference. also one night we had dinner at the different pointe of view restaurant - the resort is restaurant which is up at the very top of a mountain - the view was breathtaking absolutely gorgeous. the wait staff was friendly and knowledgable and the food was so very delicous - and as always was beautifully presented and more than generous... and the dessert table - omg - the most fantastic selection of little tiny bits of heaven... hand made pastries candies just beautiful and soooo delicious. most of all the director of events kevin hinds is a treasure just wonderful - a complete gentleman in all regards always gracious always ready to assist the best of the best. he leads his team in such a way that his polish and manner have rubbed off on all of them. the resort has a spa called tocaloma - i went there for a pedicure before my meeting began awesome loved it so much i went back the next day for a manicure - again absolutely fabulous and reasonably priced for a resort! their products are wonderful. the golf pro jeff raymond was always on hand to assist my group with their golf scramble which was a huge success - they all raved that lookout mountain golf was not only beautiful and relaxing but darned challenging as well! i seriously cannot say enough good things about this resort and their staff - running a meeting without a hitch is virtually a miracle and this pointe hilton tapatio cliffs resort provided a very very high bar for the next place (which will be tapatio cliffs if i have any vote at all!!!) hopy you have an opportunity to visit one day - it is without compare.',happy
id23621,' my daughter and i were on a college visit and were looking for a comfortable nice place to stay that was centrally located to the freeway. sdsu had recommended this hotel and we were really suprised at how nice it was. the landscaping was beautiful and although it is billed as a convention center it was a lovely resort with a nice pool. the room had been recently renovated and we had a wonderful view. it was close to public transportation and within walking distance to a large mall and movie theater. it was a great value for the money. there were really nice restaurants on the property as well. the hotel employees were extremely helpful and friendly.',happy
id23622,' although most manhattan hotels tend to have small rooms --- tries to set a new world record. it was not possible to open both suitcases we had at the same time or we would be blocking on of the two doors in the room. the shower was ok but the toilet was located with one side against the wall making every visit uncomfortable. the service as a whole was average when i asked some advice on a good steakhouse they gave me one suggestion when i tried to make a reservation they were unfortunately fully booked. when i asked the concierge for any alternatives he gave none and said that we should just walk around the neighborhood as there are plenty of restaurants around. the big plus of this hotel is of course the location. located on fifth avenue and a minute walk away from the empire state building is extremely convenient and worth dealing with the downsides stated above.',not_happy
id23623,' not as good as the last time i was there....cheap bed pillows. for $---+ night you expect more. tv remote didnt work sinks and tub plugged. the location is great central but far enough away from the zoo in time square.',not_happy
id23624,' we enjoyed our time at this well-priced spot in dc. the room was spacious and overall pleasant. the staff was friendly and helpful as we used the recommendation of the front desk for dinner and were thrilled. i only had - small negatives: the shower was low pressure and the bed was a bit uncomfortable.... - pet peeves for me that tend to show a hotel isnt quite --star... but overall a great value for what we paid.',happy
id23625,' my -- year-old daughter & i planned a mother-daughter getaway to nyc. after reading other reviews we were intrigued by the casablanca & decided to make this hotel our home base for shopping theater museums etc. we could not have been more pleased with our accomodations. the staff were very attentive and treated us like we were their only guests--everyone from the front desk to the housekeepers to the breakfast-wine & cheese hour staff. highly recommend this hotel to those looking to stay in times square. also highly recommend the car service (tribeca) to & from la guardia which the very helfpul casablanca staff will arrange for you when you make your reservations.',happy
id23626,' i just stayed at the embassy suites washington dc downtown and it was excellent! when you enter the hotel they have a nine story atrium which has palm trees two story waterfalls large pond with fish and three glass elevators. the check-in process was very quick and all staff members were extremely friendly and helpful throughout the entire stay. i stayed in a room --- which the room type was called “king corner”. the room was by far the largest on the floor and was in the shape of a “y”. when you enter it had a dining room with seating for six people around a large table. beyond the dining room the living room was on the right and the bedroom was on the left. the room had two large windows both which faced a quiet outdoor courtyard with brick sidewalks. the living room had a sofa armchair and another chair with ottoman. there was also a -- inch high definition television in one corner of the living room. next the bedroom area had one king bed along with an armchair and reading table work desk and another television. finally the room was in excellent condition throughout the entire stay with regard to it being clean. with regard to the evening reception and breakfast i thought they were both exceptional. the evening reception was from -:--pm to -:--pm in their atrium. the evening reception had cocktails available in one line but there was also another area where you could get soda from a coca-cola machine. at the evening reception they typically served popcorn chips salsa jalapeno peppers pretzels and a snack mix. i never encountered any problems at all during the reception with regard to quality or quantity. note they also had a “kids club” which was located on mezzanine lounge in their atrium. this club was basically where children could watch a movie and be separated somewhat from the adults. the breakfast as noted was excellent and i never encountered any delays and-or seating problems. again they have seating on the first floor but also another seating area on a mezzanine lounge. at the breakfast they had a cooked to order section where they would cook omelets eggs etc. with omelets you could have any combination of these ingredients: bell peppers jalapenos onions bacon sausage spinach ham tomatoes mushrooms cheddar cheese. they also had a section with pancakes hash browns bacon-sausage etc. they did serve three types of starbucks coffee in addition to having a machine that would make cappuccinos. additionally the hotel did have a heated indoor pool whirlpool sauna and game room. i believe it was open from -am---pm daily. i did not notice any problems with it every being overly crowded especially if you came late at night (approx. --:--pm) or mid-afternoon (-:--pm). they also had a complete fitness center on the second floor which was actually directly above the indoor pool area. overall i would return to the embassy suites dc anytime i’m in washington. if you’re looking for a hotel that has excellent value service and amenities for the price paid this would be the place to stay. they are within walking distance to numerous great restaurants as well including mei wah (chinese); grill fish (seafood) and many restaurants in georgetown as well. additionally the metro station at gwu is relatively close. it took at most ten minutes to walk from the metro to the hotel.',happy
id23627,' the room was clean and the staff very personable. however the exhaust fan and warming light in the bathroom did not work and the television had problems with the volume control. although the stay was not bad i expect more than mediocrity when paying such a high price for a room.',not_happy
id23628,' i stayed here for four nights while attending a trade show. it is a nice hotel very large (----+ rooms). it had all the amenities you would expect and is not cheap. in addition to my room charge i had to pay $-- a day for internet service (the slow speed option; the high speed option was $-- a day!) the obligatory service charge tacked onto a room service order the --% room tax (thanks chicago!) etc. a candy bar from the minibar runs about $-. i ordered room service several times. it was always prompt and the food was always hot and good. when i checked in they asked me if i minded a room by the elevators. i made the mistake of saying ok -- the noise was bad enough they had a white-noise generator in the room! that is about my only significant complaint -- otherwise it is a nice if not inexpensive place to stay.',happy
id23629,' on arrival at the check-in desk we were greeting by a wonderful guy who shook both our hands wishing my husband a very birthday and said on behalf of westin hotel they have upgraded our room as a birthday gift this was a very kind gift and wasnt expected at all we were thrilled. the room was beautiful clean and big no complaints at all. once we had unpacked we went to explore time square and was gone a few hours on our return to our room we had been left a card and a bottle of champagne and gorgeous chocolates on behalf of westin for my husbands birthday we stood there with the biggest smiles on our faces as the room being upgraded was kind enough but to find the champagne was just something special that we will never forget thank you to westin my husbands birthday was made extra special. all the staff couldnt have been more helpful. while in nyc we visited every where possible and thought new york was a lovely city we wouldnt hesitate to go back and if and when we do we will be back to the westin hotel again highly recommended thankyou all again for the wonderful treatment showed',happy
id23630,' the staff were very friendly and helpful. one of the staff members even left the hotel to go pick up a requested item when they didnt have the item on hand at night. the hotel is only about a - minute walk to the subway and loop. the room was clean and although we were facing the direction of dreaded brick wall (see other reviews) we were on the -th floor so we were above the other building. that being said there still isnt much to see other than a bar on the street behind the hotel. try checking out the hotel is website when booking in comparison to the major travel websites. we found a deal that included parking (normally ~---day) for the same price that it was listed without parking on the other travel sites. overall it is a nice clean hotel in a good location. i would recommend the hotel to friends and family and would stay here again if im in chicago again.',happy
id23631,' not the most safe ive ever felt. body itched for - days after i stayed there. not clean. not a good element of residents at property. it seemed to be drug infested.',not_happy
id23632,' i was visiting memphis for a weekend with a friend of mine in april ---- and decided to stay at the la quinta based on its location and the many positive reviews others had written on tripadvisor. when i first pulled up to the hotel in my car i had a very good feeling about it. it looked great on the outside. the lobby is very nice. the check-in process was fairly quick but the woman at the desk could have been a bit friendlier. our room was very nice and clean and the bed was very comfortable. i slept really well on both nights at this hotel. i appreciated the fact the lobby has a computer with internet access that guests without laptops can use. (i always like when hotels have that as an option for their guests.) breakfast was typical hotel fare: make-your-own belgian waffles yogurt cereal english muffins you can toast etc. no hot eggs bacon or anything like that. but still ... the breakfast that was offered is pretty much what youd expect from a hotel of this type. even though there were a lot of good things about this la quinta the pool was the biggest disappointment. this was april in memphis and it got up to the upper --s on saturday. my friend and i had a bit of down time in the late afternoon so we decided to take a dip. the pool is an outdoor pool so it needed to be skimmed. the water was quite cold (i couldnt get used to it) and the hot tub was not working. (the water in the hot tub was as cold as it was in the main pool.) needless to say we hardly spent any time in the water. instead we were just relaxing on one of the lounge chairs next to the pool. the only other disappointment was that there were a couple times early saturday morning when i tried calling the front desk to find out when breakfast started. i tried calling three times and did not get an answer. (perhaps the attendant was in the restroom or something but it was a minor annoyance.) i have to say that it was a bit hard to find this la quinta from i----. make sure you have a detailed map so you know exactly how to get to it. from i---- you drive completely past the target and then turn right onto another road after target. all in all this la quinta was very nice and we didnt pay too much for the room. (twas a good value.) there is a good chance that if i ever need to be on the southeast side of memphis again i very well might end up staying at this la quinta again!',happy
id23633,' we arrived sjc at --:-- at night and i wanted a close hotel that served a free breakfast. i normally like the marriott properties in order to get rewards points. this hotel is very close to the airport. we got two rooms for our group of -. we slept we ate we left. front desk person had - people in front of me when i arrived and offered apologies for my delay. she did the best possible and was very polite and professional. rooms and breakfast were standard fairfield inn fare. it would be nice if they had a waffle-maker but they didnt. price was ok but no bargain. id stay here again under the same circumstances.',happy
id23634,' they write up a good story on the web site. it is renovated but still old paint doesnt count. looks better on the outside than the inside. lobby is nice but it is down hill from there. rooms are very small for the money. they say they have a business center its - computers in a haul way. no privacy at all. they dont tell you that with a $--- night room you still pay for internet min $-- a day and .-- cents a min! also -- a day to park your car and you cant have it till you leave. i just felt that there was a lot of undisclosed information. seemed over priced to me the restaurant was way over priced just down on time square we could eat way better food and --- --% cheaper. once there we looked around and after a week there is definatly better places. new york as a whole was great the people were friendly and it was safe for us. i would give it a - star all they have going for them is location.',not_happy
id23635,' immediately upon entering the room there was an odor of dog and just stink... we notified the front desk who had no freshener or anything. the beds were okay i guess but the pillows were of the cheapest quality flat and small not to mention there were only three for our bed. the site says that the rooms were renovated and they may have been but we must have been placed in a room that was overlooked. there were other rooms that had granite counter tops though those rooms had a smell as well. two other rooms we seen why we were there had a cracked tv screen and after day - that is still in need of repair and the other room had an inoperative telephone. all in all this place is very low budget and i would avoid staying here again at all costs. i felt as though the place has a ton of potential but for whatever reason is allowed to under achieve. some of the small things that i expect from any room was lacking severely. if i had been given a choice the residence inn would have been my choice. my family and i have stayed in there rooms on several occasions and we have never been disappointed i hate that my family and i had to stay there but at least it was for only two days. i did have a positive thing to say and that is parking and wifi are free.',not_happy
id23636,' we stayed at the radisson for two nights in mid september. the good thing about this hotel is the location to fisherman is wharf and if you have aaa they will waive the parking fee. there is no restaraunt in the hotel but there are plenty of places nearby. the room was average although they have sleep number beds. with all of the choices in the wharf area i think id try someplace else. i know most people travel for the sights but for $--- a night i expected a little more.',not_happy
id23637,' we loved the hotel the room was beautiful the pool nice the buffet breakfast good - however we were in room --- (one away from the elevator) - it was going all night long and sounded like a train running through our room - we would have called to complain and get a new room but our - year old was fast asleep and we did not want to wake her to move. my husband and i were up listening to the noise until after -am. i complained and the front staff asked if no one had warned us when we checked in. i wrote an email and they said they investigated and did not detect the noise - they checked on a tuesday or wednesday afternoon - we suffered for an entire saturday night. would never recommend this for anyone that wants a great night sleep. too bad - great hotel....',not_happy
id23638,' i spent a lot of time here in ---- and their service was very consistent. staff have a can do attitude and go out of their way to make your stay pleasant. it us also a stop on the free mall bus.',happy
id23639,' so please thoroughly make sure you understand what u get into. first off i cant tell you what the room look like because i never check in. my bank card visa wasnt a major credit card so then the rude clerk want --- cash deposit from me because my bank card was liability he said. the hotel for those on a budget is not conveniently locate near any public transportation get ready for a cab if u arent driving. this has been by far the worse experience i every encounter i cancel my trip and caught the next thing smoking out north hollywood.',not_happy
id23640,' the gw inn was always a nice quiet place to stay. the rooms are large the service is first class and the italian restaurant is reliable for those evenings when you want to stay in. but the recent development in the area--a whole foods and several good restaurants--has made the inn even more attractive. it is now my first choice for washington visits. the only drawback is that there is no fitness room.',happy
id23641,' stayed here one night last week the night before i was flying out of town. great location. they have a computer available for you to check in and print your boarding passes. just what i needed.',happy
id23642,' only stayed for one night but was smooth and nice. the concierge and porters were very helpful and the auto checkout was good. they also have an airline check-in computer in the lobby which saves a lot of time. however take note.... the business center costs a fortune. everyone was complaining...',happy
id23643,' an event was being held at the hotel. the event had been announced on the kusi news station. i was interested in going and called the hotel for more information. i was routed to guest services. the man with an accent said the event was happening today but he had no information and no idea how i could find out more. i could hear the disdain and exasperation in his voice that i even bothered to ask him and he just didnt want to be bothered with me. he didnt know didnt want to know and was not going to be bothered to find out how i could get more information. even though i told him the event had been aired on kusi news he didnt care. so i did the obvious - i called kusi and they were able to give me the information i was looking for and they were happy to do so. this tells me that if i should need a hotel in san diego that i wont book with this place. i was given the impression that they just dont want to be bothered with me. perhaps they dont care to deal with women.',not_happy
id23644,' stayed at the holiday inn express on sept --th ----. no major complaints overall the staff were really friendly and the valet attendants were courteous. the area is not the best but what do you expect in downtown detroit? the fire alarm was pulled in the middle of the night by some drunk (either someone from a wedding or a kiss fan) but no big deal. the rooms were a bit cramped but clean and comfortable. the pool wasnt great...but im not much of a swimmer. the people at the front of the hotel were great they flagged down a bus that was taking people on a pub crawl and let us board for free to the mgm grand. they also let us leave our car parked at the hotel while we were at the lions game without being charged extra. breakfast was blah but once again not expecting --star meals. as long as youre not paying more than $----night definitely worth a stay.',not_happy
id23645,' great location if you are seeing a show at the bank of america theatre. our room was nice and very quiet. breakfast was decent but the lobby area is small so it can be crowded.. housekeeping service was very good although i prefer my room cleaned early. when we came back to our room at -:-- pm to get ready for a show our rooms were not clean and we had no clean towels. the biggest negative for me was the front desk staff. they were a terrible source for information on restaurants tours and directions. you would think the least they would do is tell us they had brochures on the fifth floor. we happened upon them while searching for a vending machine for water. our floor -th did not have a vending machine for drinks. also only one of our room keys was activated and you need the key to get the elevator going.. we booked two rooms and the other couple had the same problem. this is a good place to stay if you are seeing a show but i would not stay here again as chicago has many great hotels.',not_happy
id23646,' this is my third stay at the giraffe and it is my favorite hotel in nyc. the pre-paid stays are a great value and we received an upgrade to a suite that was very lovely. the staff is young and hip but so attentive and genuine. rose and franklin at the front desk are a real treat. everyone is helpful and politely inquires about how your stay is going whenever you see them. the hip boutique feel is highlighted by the wine and cheese reception monday - saturday. there are generous portions of good wine and cheese and other nibbles. it is a very civilized way to get ready for a night out on the town. we received great recommendations from the front desk and had a memorable meal and adventure in nyc. the breakfast in the morning is also a great feature. this is the place to go.',happy
id23647,' i was excited to stay in my first joie de vivre hotel having heard about the boutique chain from family members. the erwin hotel was a great introduction to the jdv way it is chic and stylish but still affordable. the location in venice was hard to beat - block from the boardwalk-beach and easy valet parking in a covered lot so you didnt have to worry about your car. the check in area was a little cramped but the check-in process was very quick and soon we were up in our room. the room was fairly basic but it was roomy and had plenty of modern charm. the restaurant is cozy but they have good healthy food. one unexpected bonus was the sunglasses they had for sale in the room we needed a pair so grabbed one and paid when we checked out. the rooftop bar is remarkable and the true highlight of the hotel. we went up on a weekday afternoon and there were only a couple other tables occupied so we more or less had it to ourselves. unbeatable views of the coast. the one drawback of the rooftop bar as other reviews have noted is that if your room is near the elevator or stairway that gives access to it it will be noisy during peak bar times (weekend nights). overall a great value given the location and the modern design update theyve given the hotel.',happy
id23648,' for $--- a night i feel the beacon hotel did just fine. the good: comfortable king bed; huge room with seating area and several chairs; flat screen tv; lots of windows (that actually open a bit) and a view that includes some greenery; clean; bathroom with - sinks and tons of space; a great location near dupont circle. the mediocre: the sheets while fine are not top of the line; the love seat in the room looked a little ratty; some confusion with the staff about the hours of the sky bar; no mini fridge in the room. the bad: well i cant really think of anything bad! is this place perfect? not by a long shot but i dont expect perfection for $--- a night. if i had paid hay adams prices i would have expected (and demanded) a lot more. for what i paid i appreciated a cool spacious comfortable place to sleep - nights. oh- the bar downstairs makes some good cocktails and appetizers too.',happy
id23649,' we went to nyc for a week during christmas and have been really disapointed by the parker. when you pay a room --- $ by night you think that youre gonna find a clean and nice room and finally it was quiet a nightmare it looked like a cheap and dirty motel ! the pool is awful and very small the restaurant did not inspired us but there is a good small burger behind the reception. dont go to the breakfast unless you want to lose a lot of money for nothing it is outragously expensive without any reasons no buffet and -- $ for a double expresso ! go to the starbucks coffee right across the street or simply go to another hotel...',not_happy
id23650,' i make it a point to stay at the hotel whitcomb when i am visiting san francisco. my friends regularly stop by the hotel to pick me up for daily and nightly activitities. i truly enjoy my stays!!! one of my closest friends made it a point to comment on the efficiency and professionalism of the front desk staff. my buddy manages a catering company and commented on the front desk staff is ability to meet and excede customer requests and expectations. he credited the management through observing the high level of customer service the clerks afford the hotels guests. he also stated that the management team most be supporting the clerks by practicing employee empowerment policies and procedures. he also stated that for the staff to perform at the highest levels of customer satisfaction the postitive relationships between management and their direct reports must be a highly valued corporate policy. i just wanted to thank the management and staff for assisting not just myself(client) but my friends too!!!',happy
id23651,' i stayed here in september ---- and there still seemed to be some renovations going on although i didnt hear construction from my room. the different floors looked like they varied widely in how far along they were in updating. maybe this hotel would be worth a try after it is remodeled but i would not stay here again. for the price i do not expect luxury accomodations. however i do expect some basic standards of cleanliness which this hotel did not have. for example the sheets in our room were not changed for the entirety of our --day stay (i could tell because there was a noticeable hole in them along with a small blood stain) and the bed was only made up about half the time. we had a shared-bath room and there was a huge hairball in the drain of the shower for several days at a time. it just kept getting bigger and bigger! it this doesnt disgust you and you want a safe and convenient location by all means stay here. i wouldnt. i still get a little queasy thinking about it.',not_happy
id23652,' we didnt enjoy our stay here at all. we found a giant cockroach right outside our room so i went to ask the man at the desk if they could get rid of it. he was rude and just said it wont come into your room! there were some dodgey people in this hotel and a crackhead started talking to us in the lobby. she was off her head and had needle marks all over her arms. there were also some very dodgey sounding people in the room next door to us they kept us up all night with their noisy frolics it was disgusting. breakfast had an ok choice but there were crumbs and sticky marks all over the tables and near the food. only positives: a very nice helpful girl that greeted us when we arrived and it was only - min drive to downtown!',not_happy
id23653,' the room for myself and our -- year old daughter had - double beds which were immaculate. the room was a decent size the beds were nicely laid out not in the least bit tired looking which was the thing i was most worried about and had a very nice bathroom with plenty of towels and the usual bottles of shampoos and the like. a nice big flat screen telly came in handy when we went back to rest. we never had to wait at reception the ground floor entrance lobby and bar was lovely. although the breakfast prices in the hotel were quite steep there is plenty of restaurants nearby to get round that. i will be going back there on my next visit.',happy
id23654,' two large tall towers containing rooms attached at base by a few floors in common. the room on the concierge floor (or one of them) was large with a good view. resto bar areas were enjoyable with fine food-drink. the common areas such as these plus the main lobby is constantly jammed: the convention centre is less than a block away and conventions are obviously a large source of business here...usually three lines to check in each about ----- deep every afternoon. our biggest problem was we needed the internet and the sheraton is system (newly installed we were told) kept going offline..either the part where you had to identify yourself as a guest (and thus get free internet service) or the whole internet feed itself (the last three days we were there). staff seemed to have no idea when anything would be fixed..just that it was working on it. loads of complaints voiced loudly in the bar area!! the concierge lounge was too small given the number of business travellers trying to use it and the waitstaff keep the coffee and soft drinks hidden away then bring them out to you with a piece of paper asking for your name room and place to indicate a tip. unlike most hotels of this level coffee-tea-softdrinks were not available outside of lounge meal times. despite a sign outside the lounge blocking children from entering (at all not just at drink times) breakfasts had screaming kids and one day at drinks a child was present. really inappropriate we thought. so a good stay if youre at a convention but shop elsewhere if just touring: seattle is on the small side with good transportation so other hotels are equally or more convenient--although we did enjoy the rooftop glass enclosed pool.',not_happy
id23655,' stayed at the palomar june -- – -- ---- for a wedding. i had previously stayed here for work and was looking forward to staying here for pleasure. i was not disappointed. in fact my wife and two friends by the end of the weekend understood why i had suggested this hotel as opposed to the marriott which was the “wedding hotel.” simply put the palomar was superior to the cookie-cutter hotels in every single way. the valet was awesome and assisted my parents while we did a car switch. the front desk people were great the staff working the wine hour were friendly out going and very helpful on local restaurants. the wine was excellent as were the hors d’oeuvres from the restaurant provided gratis during the wine hour the sangria and the local philly punch. the popcorn? we had to ask whether they laced it with narcotics. i dare you to eat one handful. the space is warm and inviting. the atmosphere was casual and engaging. everyone spoke to each other. it was a real good time. the room is perfectly appointed. lots of windows good toiletries and great water pressure. room was quiet. the free internet wireless worked well. the $-- minibar freebie also really useful. in summary this was a perfect stay. i cannot think of a thing wrong with this hotel except that i had to leave.',happy
id23656,' this hotel is great. perfectly situated in the heart of manhattan. the staff are excellent. a real jem. our room was big by ny standards and everything was perfect.',happy
id23657,' the hotel caters mostly to business travelers but was perfect for our family with - small children. the rooms are spacious and clean and you simply cannot beat the price. our boys enjoyed the breakfast buffet every morning and the service was impeccable. i highly recommend the hotel.',happy
id23658,' while not the nicest hotel weve ever stayed in they pay attention to the details which is what made our stay such a nice one. little things like super comfy beds nice sheets great water pressure in the shower robes huge rooms in our suite water pitchers poolside are just a few of the things that we enjoyed and weve missed at some hotels despite a higher price tag and star rating. some of the decor was a little outdated but it was classy and not tacky in any way and it certainly didnt affect the things that matter most to us. the pool is great - much bigger than some weve seen in major cities which allows you to find a quiet corner even if there are rowdy kids splashing around but it is not open year round so check with them first. some reviews commented on the staff but we had very little contact with them which is just the way we like it. they were there (and very accommodating) when we needed them but not in our faces. the location is perfect if youre interested in the jfk stuff market street restaurants and the arts district as well as some of the nicer restaurants. valet parking is a little steep considering you can park in any of the local lots for $- a day as compared to $-- at the hotel but at least we knew our car was safe. wed definitely stay here again and wed probably stay in a suite again although we certainly didnt need all that room .',happy
id23659,' we booked this through priceline (bid $---night) and for the price i would say we got quite a deal. the lobby and restaurants are very nice. we ate breakfast everyday in the hotel and the service was great. our room was located in the older part of the hotel. while the room was clean the ac could barely keep the room cool at full blast all day (granted it was -- degrees outside). the bathrooms need some updating but were sufficient for us. im -- and it would probably have been too low of a shower head for someone that is -- or taller. our housekeeper did an ok job but kept shorting us towels (like one washcloth for two people) and never brought more than - bar of soap for three nights. good thing i had some in my suitcase. the location was perfect (- minute walk to the metro) and their bar in the lobby was a nice place to unwind. i would stay here again but only for the $---night. if i paid the full list price i would have been irate with what we got.',not_happy
id23660,' i stayed at this hotel because they are a part of bartell hotels partnership with sdsu and needed a quick and cheap one night stay to pick up my daughter from school. i found the room to be exactly what i needed my room was clean and comfortable. i stayed on a tuesday night before thanksgiving weekend. the complimentary breakfast was average but more than i expected. i would stay here again and hope for a similar experience.',not_happy
id23661,' i stayed here for one night. i love starwood and i like the location of this hotel the beds are comfortable and the staff are helpful. however under the veneer of a newly finished room is decay. the room had glue marks along the ceiling. the wifi is from the stone age and outsourced customer service in the philippines that took -- mins to sort out because i wouldnt allow them to follow me on line to use their service ( they wanted me to enable cookies) and while they were able to sort that out.. and still charge me $--.-- it left me wondering why they couldnt just do that from the beginning. a call to management cleared that up and gave me the internet free from my bill (process)... but whats one day of free internet? had i been staying here for a week i doubt they would have been so accommodating. at the end of the call the philippina told me i could call back and enjoy her -- mins of script reading again if i had any issues ... yeah!!! nothing like customer service with cue cards (process). there is no bottled water in the rooms .. in a horrible dry climate and if youre like me and have seen the exposes on what goes on with the drinking glasses in the rooms it leaves you with the flavored water in the mini bar (yuck) or tap to hand .. wait did i just go on a pioneer adventure for ---.-- a night plus --.-- plus valet? (process) the elevators are run down the lobby is huge and dated (process).. and it took -- mins to get my bag from the bellman because of some a process where i as the guest take a number to the check in on the -nd floor hand it to the desk person after a the normal check in process of -- mins who then sends them a confirmation a floor below where i arrived to let them know what room im in blah blah blah .. smoke signals would have been faster (process) the issue is that after you deal with denver airport and its huge processes then the laborious rental process and adventure one really could do without more huge process at your hotel... stay at the four seasons up the street. an even better location ... beautiful rooms free internet.. and low on the process .... by the time i was spit out the other end of the factory .. i needed a vacation from this hotel ..',not_happy
id23662,' my sixteen year old daughter and i recently visited san francisco during her spring break. the location of the hotel worked well in touring the city for the first time. it was convenient to everything at or near the wharf area. we toured alcatraz rode cable cars trolleys city buses toured with citysightseeing went to muir woods the wax museum golden gate park sfmoma chinatown rode the ducks toured de young sausalito the academy of sciences museum pier -- and the aquarium of the bay and enjoyed a tour of the bay with blue and gold bay fleet tours. using the san francisco citypass and citysightseeing san francisco is freestyle options we covered the city in our - day stay. highlights having done so were an evening tour of alcatraz sausalito our tour of chinatown with linda lee tours and the duck tour with captain van.',happy
id23663,' we stayed for one night in this hotel as we decided at the last minute to extend our stay for a night. we pricelined the hotel for $--- and i feel that we overpaid for what we got. in direct contrast we stayed at the intercontinental san francisco for the previous two nights and what a difference. let is just say that in shopping terms the intercontinental is like saks fifth avenue and the parc -- is like macy is (the non-designer alfani and inc floor). it wasnt good. i almost cried when i saw how gross the parc -- was in comparison to the intercontinental. we were given a room on the -th floor and looked out at the roof of another building. the room was very dark and had a grungy quality. for instance the light switches were caked in dirt; the door looked yellowed (and had an old-fashioned chain security lock rather than the newer bars); and the blanket on the bed was like a yucky terrycloth towel. the decor made me want to just stay standing; i was afraid to touch anything. the couch in the room and the bed were both very hard and uncomfortable. the linens were not of high quality; the closet door was grungy and outdated. everything about the room screamed for a makeover. it was not a pleasant place to spend your time. the clientele also left a lot to be desired. i was happy to leave the place behind after a night and i wont be back.',not_happy
id23664,' this is a new hotel so it has a very clean appearance but it is deceiving. this hotel operates on a so-called green philosophy in which their is no maid service- no bed making picking up trash or clean towels- for - days if you are staying there for an extended stay. if you call the front desk and ask for clean towels or maid service it is denied. you have to take your dirty towels down and get clean ones. there is no pool you are told to walk to the holiday inn and use theirs because it is a sister hotel. it is a short walk but weird not to have a pool in texas. there is no restaurant or morning breakfeast. instead they put some fruit whole milk and prepackaged bear claws in your room to last all week. they also refuse to give you coffee to brew in your room for more than the first day if you want it go buy it. there is no fax machine you have to walk to the holiday inn. so avoid this hotel and just stay at the holiday inn next door.',not_happy
id23665,' i loved boston!!!...but this hotel was horrible! my husband and i arrived at the hotel around -:-- pm of course the room wasnt ready but to make matters worse they sent us on a wild goose chase..no joke! we figured we had just enough time catch the last tour of the sam adams brewery. we would have made it to the tour if the concierge didnt send us on a - mile hike to the wrong place. apon returning to the hotel and telling where the brewery wasnt located they gave us the keys to a room the maid was still cleaning. the front desk has little to no customer service; i called a few times for phone # is and given the wrong #’s. they had no clue how to set up transportation back to the airport they told me that they could call to set it up but it would be at least -- minutes before he could find time to get to it. thankfully this was our last night there!',not_happy
id23666,' my room was clean and comfortable. the hotel lobby always smelled of freshly brewed coffee! the hotel location is a little out of the way; it is about a ten minute walk from the dupont circle metro but it is in a beautiful neighborhood. the staff was helpful and pleasant and invited me to a complimentary hour the evening i arrived. the available-all-day espresso-cappuccino-hot chocolate machine and chocolate chip cookies made it even better. another nice touch was the chocolate i was given when i checked out (which said well miss you on the label). overall i was very glad i decided to stay here - ill be back.',happy
id23667,' earlier this month i attended a large business luncheon event at the arizona biltmore. as it turned out there were also - other huge luncheon events at the arizona biltmore on that day. needless to say the traffic and the parking was a bit challenging so when our event ended i decided to take my partner for a glass of wine on the terrace and wait out the exiting crowds. we proceeded to the terrace took a couple of very comfortable chairs and while admiring the garden and fountain views waited for our server. none came. after a bit i got up and went back into the hotel in search of a server. i found a young lady and asked if she could help me get a couple of drinks on the terrace. she informed me that the bar was closed so perhaps i could collect my partner and go to another open bar somewhere else in the hotel is interior. i was dismayed. the day was glorious and the very comfortable outdoor seating and views on the terrace are an imeasurably more luxurious experience than sitting in a dark interior bar. bummer i thought.... another server happened to overhear us and turned to me and asked me what i wished. i responded two glasses of wine on the terrace . to this he responded i can make that happen! really? i asked. absolutely he said and told me he would meet me and my partner back at the terrace. no sooner than i had taken my seat than he arrived and after some dialogue and recommendations regarding the merits of various posssible wine selections he took our order and disappeared back into the hotel. soon we were sipping our wine and it was then that i noticed his name badge. kevin i asked what is that pin youre wearing? well it turned out to be an emplyee of the month award. i asked kevin if he could comment on its interesting design and he said it symbolizes the -- biltmore values -- which include his favorite value: empowerment. this he said means i can take any action which i believe will enhance a guest is visit and i do not have to go through - layers of supervision do that. so i can walk a few steps to bring you your drinks on the terrace . well i was most impressed. kevin could see that this customer could either acquiesce to the suggestion from the first server (and probably neither have nor remember an arizona biltmore experience ) or be granted my wish to enjoy with my partner a glass of wine on the terrace and celebrate the outdoor garden views on a beautiful spring day. god bless kevin (doyle) and the arizona biltmore values! kevin turned a potentially un experience into a beautiful memory...',happy
id23668,' checked in on -------- for one night-booked - rooms with - twin beds in each room-yes the hotel is old but there was so much dirt and grime on the floors and various other spots in the room that we wouldnt even walk around barefoot-one of the facecloths that was suppossed to be clean actually had makeup on it and the beds were deplorable-would never stay here again',not_happy
id23669,' exactly what they should call the breakfast area. hotel is situated right next to the freeway. really close. the internet is slow. the parking is full. good luck',not_happy
id23670,' we have become springhill suites loyalists after having several delightful stays. this stay was not at all what we are used to. while we found the room to be clean and spacious - the beds were terribly uncomfortable. breakfast was adequate - typical fare of pastries eggs bacon sausage oatmeal cereal and texas shaped waffles. checking out of this hotel was painful. we checked in using a credit card and checked out using a gift card. weve done this with almost every springhill stay we have had without incident until this stay. front desk staff was not able to complete this transaction and had to call the assistant manager back to the property to check us out. we waited -- minutes for this process to carry through. in the end there was no apology and the assistant manager was not only rude and condescending but the epitome of unprofessional. when i spoke with marriott corporate the following day they were appalled at the treatment we received. clearly this is not typical marriott treatment and not at all one of their policies and we understand that. however as long as the current management team is in place we will not stay at this property again.',not_happy
id23671,' wow is the word i need to say for this hotel. is just incredible with a super rate of -- dollars! from www.simple-go.net-kripton when in their page is of ---. that is the start of the grate thing. for this time we only stay one night but it was really good specially the room or i would say suites they were not presidential suites but they´re very nice. his self parking is very good. the hotel provide a little van to take you to a place near - miles of the hotel and it was very cold so they take us to the mall it was so quick. after all i really recommend this hotel well just if you are smart and enter to a good page like www.simple-go.net-kripton and reserve a night like this. i only put - points because it´s a little old and not so beautifull but nice and very cheap well at only that page.',happy
id23672,' girls weekend in chicago rolled up the the cp in greektown. location was fine. parking not under ground as i had expected for the $-- price tag valet. at the end of the trip it was clear to me that my car was above ground. which pisses me off since there were so many lots around the hotel for dirt cheap. i also have a sneaking suspicion that the valet guys didnt simply take my car to the parking lot and maybe did a few errands in it. cant validate just some things with my car leads me to this. there was a young valet guy who took my ticket that i was supposed to keep which made my wait a little longer at checkout. the bellman took so long bringing up our luggage that we went down to get it ourselves and then as we were getting off the elevator at the lobby floor he was about to get on with two different luggage carts neither of which were ours. however he believed that one of them belonged to us and was on his way up to bring up the wrong luggage. the beds were too firm the decor was strange. we couldnt get the remote to work and the tv is only operated by the remote. the light above the bed was a shower head the shower curtain was a towel the bathroom door was a closet-sliding door that kept coming off the track. the patio was useless since it overlooked walgreens (exciting). the front desk answered the phone only about --- of the time we called down. the staff werent horrible but they werent necessarily accomodating or kind either. there was a black hair care event going on which was cool even though we didnt get to partake. we were able to walk to union station to get some garretts popcorn which ws nice. overall this hotel gets a low c grade from me. if i were -- years old i would probably think that it was cool. but i have been spoiled with nice hotels (swissotel in chicago is great). not the worst but not the best. the proximity to shopping is a quick cab ride which was nice but walking distance wouldve been even better. not worth the price at all!!! the parking is robbery and they should be sued!',not_happy
id23673,' i enjoy staying at this hotel. rooms are clean and spacious breakfast has been just fine. staff for the most part is great. the maids are very friendly and martin at the front office was very helpful when i had a problem. i really appreciated his attention to my situation.',happy
id23674,' this hotel suited my needs perfectly it is so conveniently located. i totally enjoyed my - night stay. my queen room may have been part of the recent renovation it was clean the furniture was new the decor felt soothing and i liked the lighting options. i have absolutely no complaints midtown manhattan is noisy -- hours a day no matter which hotel youre in but the affinia provides earplugs and i slept like a baby on that bed. after i got home i had a question about my bill mr walker from accounting phoned me in person everything was made easy and pleasant. ill definitely stay here again.',happy
id23675,' we stayed here after a padres game before heading to legoland the day after. check in was quick and the crib for the baby was delivered very quickly. the staff were very friendly and the hotel is in a great location.',happy
id23676,' stayed at essex house for -- days during a recent business trip to new york. i picked this one because they have free internet access unlike other big names. cant understand why they still charge you despite paying at least $--- per night! great and very clean room. in-room dining service was excellent. always arrived on time if not earlier and food was warm and in decent portion. had a full body massage at the spa which was wonderful. i am a light sleeper and always very earplugs but had no trouble sleeping without them during my stay. it was peaceful althought i knew hotel was packed. they offer free limo service but wouldnt refuse your request if it is beyond their radius.',happy
id23677,' my husband twin toddlers and i had to find a hotel to stay at while building a new house nearby. we knew the stay could be ---- weeks so it was an important decision. i searched lhotels in the area based on price amenities room size etc. residence inn was the best for the money size of the rooms amenities (pool hot tub gym breakfast dinner hour living room-kitchen-dinning room wifi flatscreens - the list goes on). little did i know the best part of the (what ended up being - week) stay was the hotel staff. i could literally list off most of the staff: clint alma maricruz jd julia corina lydia mari.... every member of the staff was always smiling very helpful and went above and beyond with customer service. it is amazing the diverse population that we saw come through: families business men-women race week fans etc. all were treated like family and treated as if they were each the most important guest. our stay is about to end and we are actually not looking forward to leaving. the room is always cleaned perfectly a free full breakfast a filling dinner most nights free hour most nights pool-hot tub basketball-tennis courts w- equipment wifi the list goes on. does it get any better?! thank you to every one of the staff members at this residence inn location - your professionalism customer service and wonderful hotel will not be forgotten. ive already told numerous friends business partners and family members about this memorable two months and im confident youll be seeing some of them in the future.',happy
id23678,' i stayed the the bulfinch - weeks ago for - nights. the staff at the extremely small front desk were very helpful and polite. the hotel is described as an old classic hotel it is certainly old but not sure about classic. the room i had was very small and very dark with poor lighting. crt tv is!!!!! come on guys flat screens are about $--- in the us. the bathroom whilst was clean was in severe need of maintenance the wall around the shower door was all bulging from a long period of leaking there was a brown layer of scunge all around the join of the shower tray and the walls. part of our booking was over the columbus holiday weekend so we averaged at us$--- a night which was by far the worst value on the whole trip which included la dallas boston montreal. the terrible rate was probably due to the holiday weekend and that the boston bruins and the patriots were playing that weekend. another issue i have with the vintage construction is the walls and floors seemed thin and you could hear people talking and thumping around in the adjacent rooms. i am sure i can find better value for money hotels in boston with bigger rooms with flat screen tv is. we also ate in the flat iron restaurant for breakfast on - occaisons. the food was ok the service a bit frosty at first but then warmed to us particularly after we gave a tip on the first morning.',not_happy
id23679,' everyone at the el tropicana hotel went out of their way to say yes to whatever questions or needs we had. very enjoyable experience. i have to point out one employee specifically who went above and beyond. we were in san antonio to watch a young man graduate from basic training. i parked in a parking lot across from the el tropicana there was nobody in the parking lot and it was a sunday so thought it was ok. when we went to the car to take this young man back to his dorm we noticed that our rental car was booted. with no way to get this airman back to his basic training dorm carly from the front desk drove us to lackland afb in her personal vehicle to get him back to his dorm so he wouldnt get in trouble. carly thank you very much for your help this was way above expectations of you and your hotel. i cant thank you enough.',happy
id23680,' i stayed at this hotel for two nights while on business in hollywood ca and i really enjoyed my stay. this is a great hotel (high - stars) and it is very different from most luxury hotels ive stayed at. the design is modern and chique and this fits in well with hollywood blvd. overall i enjoyed the atmosphere the cleanliness of the hotel the quality of the accommodations and the convenience to where i needed to be. also it was nice meeting celebrities by the pool at night! here are some things i did not like: -. no heat. there was ac only. at night temperatures in la dropped to -- degrees and heat was needed. -. there is only a fitted sheet and a comforter on the bed. there is no sheets between the fitted sheet and the comforter. you use the comforter as your only blanket. while the front desk assured me they clean each comforter every night i like a sheet and i found this unusual. -. the bathroom was dimly lit. -. the lobby is a historic and well decorated lobby. yet it has the atmosphere of a night club. there is virtually no light except for candles and i thought this was a shame. it is an impressive lobby and i would have liked to enjoy this room.',happy
id23681,' i spent - nights here in april ----. i was looking for a reasonably priced clean room within walking distance of san jose state university where i would be attending a concert. the hotel was fine. the room had - queen sized beds cable tv & a stall shower no bath. the area around the hotel is safe for walking around & it was -- minutes to sju. the included breakfast was modest & included cereal waffels & lots of fresh yummy donuts which appeared to have come in from a local bakery. parking is right outside your door & there were plenty of spaces. i only paid $---night which was $--- less than the hyatt & marriott were charging a few blocks away. if you need a cheap clean basic motel for a few nights then this place is for you.',not_happy
id23682,' perfect location for a hotel in new york and reasonable prices too. located on e --st street in midtown it is the prefect spot to take in all the sights. right on the corner of the street you get a great view of the empire state building and is walking distance to the rockafella centre grand central station and the chrysler building. the nearest subway station is only a couple of blocks away on --th street. the hotel itself is great art deco building. the staff are really friendly and they serve free tea and coffee and a selction of fruit. breakfast wasnt cheap though at around $-- but there are plenty of cafes on park ave to pick up a tasty bagel. the room was really clean and spacious with a flat screen tv ironing board hairdryer and best of all an i-pod docking station! view from the back wasnt great perhaps there are betters views from the front of the hotel. i would definitely stay here again',happy
id23683,' a veritable haven of peace after the noise of times square. we stayed on the -- floor and hardly heard a thing;it was quieter than at home. the staff couldnt do more for you and were all pleasant the breakfast was slightly expensive; we used deli is subsequently i enjoyed my stay and wouldt bother looking for a better hotel for the price ; because i dont think they exist',happy
id23684,' bad service from front desk. bathrooms were shocking from a hotel of this class! bedrooms were just above average. great location. overall not impressed. very poor by intercontinentals normal standard',not_happy
id23685,' my brother and i booked this holiday in may and we cant wait to go back again! this hotel was awesome! in all honesty we were slightly concerned about the location maybe being a little to out of the way but the location couldnt have been better. it was excellent for the sub just hop on the - and two stops later you smack bang in the middle of times square it is also nice to walk all the way down broadway! the rooms are ace the beds are so comfy and there is so much space. i didnt think we would use the kitchenette but it was great to have if you wanted some cereal ot a cup of coffee at -am! the reception staff could maybe have been a little more friendlier but the consierege was great they could find any store for you in a matter of seconds and were great for booking the shuttle back to the airport! i recomend the beacon to all and wouldnt hesistate staying there again!',happy
id23686,' we stayed at california suites hotel for - nights. we are very pleased about our stay there. the room was very clean and at night it was quiet! they have also a friendly staff and a large parking area. i can recommand to anyone. we will come back someday. au revoir et beaucoup de succes:-)',happy
id23687,' one problem after another and what is worse they were rude about it. they were rude at check in when they lost our booking they were rude and did not care every time we asked for assistance and they were rude at check out when they overcharged us. we were flying out and couldnt sort it out then but on getting home realized they had charged the wrong credit card twice they refunded one lot and not the other. the manager said he would ensure it happened through a frustrating back and forth of emails and ... - months later it still hasnt happened and they just didnt even reply to me last email. stay elsewhere. wish i could give - stars.',not_happy
id23688,' we pulled in at - am due to an awful experience at another nearby hotel. i explained how we were just looking for a place to sleep for a few hours after driving all day previously to visit a sick relative at riley is children is hospital. while my story must have sounded riciulous at the time the attendant at the front desk was courteous and said she would check us into a room regardless and give us a special rate because we were visiting a patient at riley is. the room we had was comfortable great beds darkening curtains four packets of coffee (seems like too many places just give you - regular and - decaf) and surprisingly quiet for being right next to lucas oil stadium. we slept well and decided to stay one more night they set us up for the same room the following night with no trouble. the breakfast was great. they seamlessly turn the evening bar into a nice breakfast setup in the morning. the person working the breakfast made sure to ask if there was anything else we needed. overall it was great for being in indianapolis for a hospital visit when things obviously arent going well. if someone is staying there for the super bowl or for a colts game lucas oil is a block away so that would be very convenient. the only downside is it is in a busy section of town so it would get a little noisy during morning traffic but the room itself was very comfortable and quiet all things considered.',happy
id23689,' this was our first family trip to nyc and this hotel was a pleasant surprise. easy walk to penn station. front desk staff very friendly and helpful. the rooms are small but clean and nicely appointed. for one night it was okay for a family of four all adult-size. more than two nights im not sure. for the location and the price it is truly a bargain. i could have gotten two rooms here for the price of one elsewhere and been very comfortable. probably - on value but is there a - in new york city?',happy
id23690,' my wife and i stayed in the chelsea lodge for - nights in late april ----. the chelsea lodge is in a nice and in our opinion safe area. shops bars restaurants are a minute away the subway less than -- minutes. the property appears to be a converted house-apartments and has a lot of character. our room was very small but in agreement with other reviews was clean. my complaints are no toilet in the room lack of sound proofing (noise from other guests in the corridors etc) limited space for storing clothes and no safe. the hotel also does not have a lift. the staff are friendly and accommodating and for the money it is good value.',not_happy
id23691,' weve stayed there twice (large family) and loved it. needed one of the suites to accomodate us but view over the bay was wonderful. is it old? yes is it musty? a little. however rooms were clean service was prompt and buffet was wonderful. close to beach great pizza restaurant on corner and pubs in community.',happy
id23692,' my flight had a mechanical and i could not get out of san diego until the next day so i was booked here. was told it was a nice resort . the grounds are on a pretty site and my room even had a bit of a view of the harbor. the grounds are pretty. the pool was unremarkable. the actual hotel was really showing its age. all the furniture was showing lots of wear and tear. the halls were all scuffed from housekeeping carts. the rooms just felt dirty. i didnt even really like being barefoot because the carpet felt a little sticky. the bathroom was clean ish . then i looked up at the fan vent in the bathroom and it was covered with an inch of dust. just not up to par. not really what i wanted to be greeted with after a stressful day. the bikepath along the marina was really nice and the view along the path was very nice. i wouldnt pay more than about $--. for this room.',not_happy
id23693,' spent the weekend here and our first impressions were good until the huge train rolled through about ---ft away from the hotel sounding it is horn and generally making the entire hotel shake. not much they can do about that obviously but that wasnt the only noise complaint. our balcony room on the -th floor was overlooking the hardrock hotel entrance which appeared to be a gathering area for the smokers plus the music and general noise from that corner of the street meant it was impossible to leave the balcony door open and enjoy the fresh air. staff - service was good room was a little small yet very clean and well looked after. we were a little disappointed that a newer - star hotel such as this still had a small screen crt tv and not a larger flat screen. nice location close to the gas lamp quarter - -th ave area. all in all id probably give this place -½ stars if half stars were possible but moving to - stars for our particular lower level (-th floor) room due to the noise. definitely ask for a higher floor and dont bother with the balcony.',not_happy
id23694,' a classic san francisco hotel with great staff and a good restaurant. speedy elevators are a little thing but they sure help with --+ floors. lots of variety in room sizes and the bathrooms are a little tight but you cannot beat the old world lobby bar and the excellent location. it is better not to bring a car use the fine public transit in san fran as parking is tough and expensive. i like staying at the drake!',happy
id23695,' i stayed here - nights in the middle of august ----. the location on the inner harbor is fantastic you can walk right out to all the action via a skybridge from the -nd floor of the hotel lobby. i booked the hyatt business plan which included free internet access breakfast a newspaper and one free pressed shirt per day. this also seemed to put me up on the club level so if you plan to buy these things separately this might be a good option. also they inadvertently set up the connecting suite living room for me even though i did not book that but then said it is ok enjoy it when i called the front desk to make sure of my room. sweet! note that the free breakfast is not for room service. there is a coffee shop on the -nd floor of the lobby too. the only goofs i had was that my hotel keys kept erasing themselves though i kept them away from my cell phone and on day of checkout (early ---am) they didnt manage to bring me my in-room breakfast before i left. the guy at the front desk had nodded off when i went down to check out (ok he had been up all night) but then comped my daily parking in the garage for the inconvenience with the breakfast which was nice. nothing went wrong which would prevent me from staying there again loved the place. oh and the bed-linens-bathroom were spa-like modern and comfortable. dinner at bistro --- was very good though a bit bustling with bar patrons.',happy
id23696,' positives: - goldfish in the room. how cool is that? - conceirge gave us a great recommendation for dinner at besitos. - most staff was nice (although not very friendly) - oscar was helpful at the front desk negatives: - lack of technological knowledge of staff... - waitstaff (except for one guy) were clueless and horrible. i barely was given the time of day. - general attitude was poor or at least un-caring (im not a fashion hipster) - any other time we dealt with the conceirge (except for above) was poor - either no one available or not efficient. - automatic --% gratutity added to breakfast bill - wouldnt have been a problem if the staff was even worth close to that. overall it was an ok experience. i would have rather seen them spend time training-hiring employees with a sense of customer service (regardless of the soho location). i dont care where i am - i want to be treated like a guest and not an inconvenience.',happy
id23697,' i attended a conference at this hotel and found the facilities to be very nice. the food for the conference was very well done. sometimes when ive gone to conferences the food is subpar but the workers here were very good and the food was too. the check in and concierge staff was very friendly and attentive and down to earth. there was no pool but the work out room was very adequate for a hotel and very clean. the concierge directed me to a nice italian restaurant nearby called bistro milano which i would definiyelt recommend.',happy
id23698,' had early flight next morning from dia so decided to stay the night prior. parked car in hotel parking lot and took advantage of stay and park at the hotel. paid something like $-- to park for the week. hotel was under construction which we didnt know about. we booked online via expedia and no where was it posted that this place was under construction. temp front desk was in a small banquet room as was their breakfast service in the morning. check-in took way too long. carpet in the hallways was filthy and very outdated. oh.....and when we got back from our trip heard from shuttle driver that numerous vehicles were broken into while we gone. one car in the parking lot was sitting on cinder blocks with all four tires gone. stay anywhere else on tower rd but this hotel.',not_happy
id23699,' one of the best hotels i have ever stayed in. another review said it best: staying at this hotel makes you feel glamorous. here is what is great: - the lobby is elegant; check-in was done very well. - the rooms are huge and well laid out. i stayed in an executive king room --- sq. ft and there was a desk large bathroom plenty of seating etc. - bed was comfortable. - free wifi in the rooms - great location just a few blocks from dupont circle - free new york times in the morning! - i had breakfast included. it was not a big deal but it was well done. it included coffee juice and a choice of fruit plate or bagel. but it is good coffee fresh juice and a really good bagel-fruit place (i had both since i stayed - nights) in a pleasant restaurant with good service (not a cheap buffet). - service throughout was great. the only negatives are the price (i paid $----night) and the parking (an additional expense and not convenient if you want to go in-and-out).',happy
id23700,' i continue to choose the doubletree hotel as i travel to chicago and have stayed here - times in the past year. the rooms are all very nice and the service is great. the location is superior. it is very close to lake michigan (--- blocks) and navy pier (-.- mi) which is ideal for commuting and exercising-relaxing on the beach. this location is also a short walk to mag mile and to restaurants and pubs in the area. beyond the location the main reason i continue to stay here is the price -- i have paid around $--- whether booking weeks or a day in advance. the parking is $---night but overall cant complain for the value.',happy
id23701,' ive had a lot of business over the years in new york and vacationed there as well. the london is now my hotel of choice for both. the rooms are great. the location is great. the staff is great. and the price is great.',happy
id23702,' great hotel lovely room plenty big for what we needed and the hotel staff were fab - they could not have been more helpful with our queries and sharing their recommendations on places to eat (which were super). the room had a tea and coffee maker (which is rare in nyc) and the lobby had delicious hot cider in to the afternoon which was especially appreciated on these cold days. they also had take away coffee in the morning. there is a bar downstairs which serves breakfast and snacks - breakfast was good and handy when you have an early start and there are also a couple of diners nearby. we would definitely come back and stay here again we wouldnt even consider another hotel. the location was great i was a bit hesitant staying quite so close to all the neon lights but actually it is perfect as the street itself isnt that busy. you have a choice of subway connections plus tons of places to eat all up on -th avenue. excellent value for money. for me the only improvement that i could suggest were if there were a bath in the bathroom i think all the rooms have showers only. on long days out it would be great to run a bath before going out again for dinner (but at least we help the environment with showing instead!). we were celebrating my husbands birthday and our wedding anniversary and it really is a great place to stay the hotel will not let you down!',happy
id23703,' we chose this hotel for the location. it was a bit more than we wanted to spend but it was worth it as we could walk to time square the empire state building and madison square garden. a taxi to time square if you didnt want to walk was about $- including the tip.',happy
id23704,' stayed here at the start of our new england tourwhich was a package so we had no choice in our accomodation. guess it must be cheap as most of the other hotels we stayed at were of a similar level. on a tour you only stay at a hotel for one or maybe two nights so you just put up with it and move on. wellwe were glad to move on from this miserable place! the room was drearyalthough cleanbut the bed was comfortable which was our main concern.was extremely hard to turn around in the bathroom without bashing your elbows or knees! at least the room we had wasnt far from reception so we didnt get lost in the corridors( as many others in our party did.) it also overlooked the courtyard car park so was fairly quietalthough there were what sounded like a family with children above uswho liked to run the length of the room with their boots on! tip: take earplugs! would have liked an on-site bar to relax in during the evening too but we were told by our guide that the christian science centre opposite had owned the land and stipulated that when the hotel was builtthere was to be no alchohol sold on the premises.',not_happy
id23705,' the entire staff was friendly helpful and courteous. they provided quality service and treated me like family. my room was fantastic! it was on the --th floor and had a great view of mt. vernon park. it was quiet at all times and at night was comfortable to sleep in the air conditioning and pitch dark (thanks to room darkening shades). loved the full kitchen and sleeper sofa. the complimentary laundry was a nice touch for a long term stay like mine (of - weeks). and charles street has fabulous restaurants...within walking distance. the amenities i missed most were...a bath tub an oven-stove top a balcony or immediate outdoor access and a pool. i would recommend this hotel to anyone looking for a suite hotel in inner harbor. thank you kerrianne',happy
id23706,' hi i have stayed in marriot at different places and seen that the quality of service and place is awesome cleanliness of the room swimming pool gym overall absoulutely great. though you need to pay for the valet parking and that is all places. the kind of food you get is having variety and good taste. the location of the hotel is also good. what i liked the most is room service and you get internet wi fi access with no interuption. people who are going for business trip can work from hotel also.',happy
id23707,' the arizona biltmore was extremely disappointing. the rooms were old probably last upgraded in the ----s. the furniture was broken and didnt look very different from a low-end motel. second gripe was on the billing -- they charged me for valet parking ($-- per day) when i self parked ($-) with a mile long walk charged me for minibar expenses which i never used charged me fictitious expenses at the gift shop. after i called and got the charges revoked they charged me $-- for delivering the revised bill. go figure !!!! the hotel conceirge packed us off to a restaurant which was closed so we had to return to the hotel for food. the menu listed the pasta as angel hair with fresh roma tomatoes parsley olive oil and garlic. it was the worst thing on earth -- boiled pasta with some sun dried tomatoes thrown in. the burger we ordered came without fries & without ketchup. absolute yuk for $--. never understood the exorbitant fees they tagged on for everything. all in all the romantic weekend with - breakfasts & - lunch cost $----. i would say it was worth a third of that. yeah the hotel grounds are pretty but just about everything else sucked. honestly if i could give this place - stars i would.',not_happy
id23708,' great location at a budget. there is a particular odour in the room that i m not comfortable with. -st night i was there the shower was not working. other than location and price there is nothing great about the place. if you are looking for a nicer place find elsewhere.',not_happy
id23709,' we are ardent tripadvisor users. chose this hotel because of its previous reviews and ranking. we cant imagine why this hotel is ranked so high especially in view of it is price. the location is great and rooms are large but that is about all we can say that is positive. the lobby is small and filthy. the furniture in the room was worn and couch and chairs were stained always a gross out in a hotel. service indifferent at best. bathroom straight out of a day is inn. my health club has much nicer towels.amazingly no control over room temperature. heater-air conditioner has only on-off switch. ranked #- in d.c. ? youve got to be kidding.',not_happy
id23710,' staff friendly enough but room was not good. furniture was old and in need of repair. strong odours in room very unpleasant.',not_happy
id23711,' my partner and i went to celebrate his --th birthday...champagne and grapes awaited him on arrival along with birthday card...staff was amazing and took care of our every need day and night...location great within walking distance of everything...we stayed in fireplace suite which was perfect for our january stay...cant wait to stay here again next time!',happy
id23712,' first the hotel was clean and the staff was friendly. parking was easy and seemed secure enough. however i was traveling on business and found that this hotel didnt work well. there was only one outlet on the desk lamp. there were two outlets behind the bed but they were taken by the bedside lamp and alarm clock. there werent even enough outlets for the other bedside lamp and the floor lamp! when i called to ask if there was another room that might be better i was upgraded to a king suite; it was better only because there were two rooms of outlets. the location of this hotel is rather nondescript. it is called the cherry creek location but it is a few miles away from the main shopping area. overall it was fine especially if the price is right and you dont have too many electronics to plug in!',not_happy
id23713,' i stayed within this hotel over new year i booked well in advance i.e - months before. when my friend and i arrived at the hotel our pre-booked room was not available! we had to stay in another room. which was cheaper than the one we had paid for. during our stay an item was taken from our room which we had bought within the city. a full report had to be submitted to the hotel. the day we left we were told we would be contacted within -- hours. it is now - weeks and i have still heard nothing. i have emailed several times regarding a refund for the wrong room and also a replacement item that went missing and the hotel have not had the common courtesy to reply! it seems that once they have taken your money they have no decency to contact the customer regarding outstanding issues! this put a real dampner on my trip when i return to new york i will not be returning to the bedford.',not_happy
id23714,' we only stayed one night at the sheraton chicago hotel and towers but it was wonderful. i went with my sister mother and two nieces (ages - & -) for some sight seeing and to go to the american girl store for lunch and shopping. the hotel is a short walk to michigan ave and only -- minutes to the american girl store. we discoverd that the hotel is a stop on the double decker bus tour bonus! perfect since we were exhausted from all the walking we did during the day. our room was very comfortable and the beds were amazing! we will definitely stay here again.',happy
id23715,' hampton inn strives to keep up their image even in high-priced new york. we stayed in a holiday inn our first night in new york - because we like what the brand has provided in other locations however in new york they seem to skimp on everything - space ammenities etc. hampton inn was fantastic just like staying anywhere else that we have loved before - love sharing a breakfast with all that show up! we will definetly stay in hampton inns anywhere we travel',happy
id23716,' this is a high end holiday inn. great location near shopping and transportation (subway and penn station). all the hotel staff are extremely friendly and accommodating. the hotel feels new and is very clean. they are in the process of finishing up a rooftop bar which should be done end of october. we stayed on the --th floor (room ----) and had a view of the empire state building. the room was very quiet and the beds were so comfortable (- queen beds which is hard to find in manhattan). also there was a microwave fridge and safe in the room. the room was small but that is expected in the city however never felt cramped with - ladies and all our clothes! the hotel is definitely pricey but again that is expected in the city.',happy
id23717,' we had a great experience at this embassy suites: our king-sized bed was very comfortable; we appreciated the space afforded by the two-room set-up; and the temperature-adjustable air-conditioning kept us pleasantly cool. i can see where some would think that the décor needs an update (dark wood and upholstery also contribute to a less than contemporary feel) but the rooms were very clean and provided whatever amenities we needed. besides the obvious bed and bath these amenities included a small refrigerator extra sink iron and ironing board safe two tvs and radio with buttons for different types of music (among them for a wonderful classical music station at --.-). the hotel is surrounded by several buildings of similar height so the view from some windows may be of just another structure across the way. our upper-floor suite faced east toward --nd street and we could see the sky. besides the building across the road we also had a view of some architecturally interesting row homes along n street as well as many other buildings in the distance. while breakfasts can be crowded at certain hours if you’re in a rush you can always grab fruit juice cereal (including hot oatmeal) pastry and coffee without having to wait in line. computer kiosks in the lobby offer free wi-fi access as does a smaller business room where one can print and fax if necessary. the lobby itself which features a waterfall and fish pond—is spacious with lots of tables and chairs. almost all the staff we met—front desk (especially linda) housekeeping bellhop and gift shop—were helpful accommodating and friendly. in the gift shop we bought tickets for the trolley tour which travels all around the city allows you to get on and off at different stops and provides live informative narration. the hotel is excellently located in the quiet west end neighborhood very accessible to most of the major sights. try to take in one of the free performances at the kennedy center evenings at - p.m. one can get there via a free shuttle from the foggy bottom metro stop (with return there from the center as well).',happy
id23718,' we had a really great stay at the hampton inn madison square garden. we checked in late at night - quick check-in very polite and gave us all the information we needed. the room was spotless - fresh white bedding and very clean throughout. we did not have a view but this didnt bother us. lots of the reviews on here mention small rooms - we actually thought they were a very good size. we found the hotel had everything we needed. it is not -* but if youre looking for somewhere clean and comfortable at a reasonable price this is it. advantages: - great location - right next to virtually every subway line (penn station & --th street) loads of buses etc. plenty of shopping nearby. easy walking distance to times square & empire state building. - clean! - friendly staff - they always took the time to make conversation - great free breakfast - we were expecting very little and actually were very pleasantly surprised. there was a good selection of fruit yoghurt bagles muffins breads cereals plus two or three hot dishes every day. the breakfast room was modern and comfortable. - warm cookies every afternoon! - beds were very comfortable; air con was quiet. - free wi-fi - great value for money disadvantages: - would be nice to have an in-room safe - not many restaurants immediately nearby - but plenty within -- minutes walk. - if youre looking for the extras (pool room service etc.) this isnt the place.',happy
id23719,' i had a wonderful experience at this hotel. our room was amazing and clean! we had a good view and the customer service was great! we ate at charlies sports bar food was delicious and again the service there was outstanding and so friendly! one thing i did fall in love with is our room and its decor =) i would definitely want to stay here again!',happy
id23720,' this marriott is in a great location...located next to the aquarium and --- mile from fells point and - blocks from little italy. the convention center -.-- miles requires a bit of a hike however very do able and if need by taxi is are always available. there is a pub and fleming is steak house in the very next building across the street and an ice cream shop - block away. the inner harbor area is very walkable from end to end. fells point is a great area with tons of restaurants and bars-nightlife-bands. we booked the hotel through priceline.com and got a great rate. the rooms were very comfortable especially the beds. they have taken out the minibars so there is a --eleven near by(- blocks) to get snacks and drinks if need be. we did not use the hotels restaurants or bars so cant comment on that but did notice that the bar was busy. the marriott here at the inner harbor is a great location for business and pleasure. would definitely stay here again. no problems at all... check in and out was a breeze. we had a view of the harbor which was also very scenic.',happy
id23721,' the holiday inn express was a great bargain for the buck. reasonable walking distance to all local attractions and subway to sports complexes. the rooms were comfortable and clean and the free breakfast was a great start to the day. the staff was friendly and helpful with directions. we never felt unsafe in and around the hotel.',happy
id23722,' we stayed here for the second time over the thanksgiving holiday for four nights. check-in was a breeze with a very nice professional young women assisting us. our room was on the club level --th floor with a spectacular view of san diego bay. the room was clean and everything worked except one of the lights in the bathroom. called housekeeping and in ten minutes that light was replaced. no other issues with the room. the club room was not available for the first three days due to remodeling on the --nd floor so the hotel comped us breakfast in the buffet breakfast restaurant - normally $-- per person. they also gave us $-- credit per day that we could use for anything we choose with respect to food and drinks. fair compensation and the club room opened again on friday night. i found all the employees i interacted with to be very friendly and professional especially in the buffet restaurant and the valet service. when i needed my rental car it appeared in just a few minutes from the garage. yesterday i called the valet to request the car at -- am and it was ready and waiting for me. is is worth $-- dollars a day no probably not but with a bum hip that will need replacement soon it was worth it to me. this is a very nice grand hyatt in a great location and we would have no reservation staying here again in the future.',happy
id23723,' my husband and i had three days to spend in new york. it was our first time there so i really had no idea where would be the best place to stay. we picked staybridge suites as it was a suite and for its location but we could not have been happier. it is in the perfect location. we were able to walk to times square and the theater. it is directly across from the bus terminal with shops and restaurants. the rooms were spacious with a little kitchen and a regular size refrigerator. we enjoyed the free breakfast (although as most will tell you...get there early...they never ran out of food but it was extremely crowded toward the later times) and the evening reception was nice but again fairly crowded. the only complaint and minor at that was the elevators. the hotel does not have a service elevator so the hotel staff uses the main elevators and sometimes it does take awhile for the elevator the reach the main floor. but this was a tiny inconvenience. we would absolutely stay at the staybridge suites on our next trip to new york.',happy
id23724,' ok.. this is nyc. everything is expensive. but the price-quality didnt hold up. the ac in the room (month of june) was way too noisy. everytime it kicked in we woke up. it literally made the ceiling tiles move and vibrate. otherwise the place was clean and service was good. windows could have been better adaped to mute the street noise.',not_happy
id23725,' when i booked the room that breakfast was included- it was not. we had to wait past the check in time to get our room. the floor in the room was disgusting. it felt damp and even after a shower i had to wipe my feet off before getting into bed because they got so dirty. i bent over to get something under the bed and it smelled like pee. the elevators smelled awful. the pool was too cold to swim in not heated. one of the pillows disappeared when the maid service came. i had to call - times and go down to the front desk to get it replaced. for the price it is not worth it. there is nothing plus about this hotel. it was more like a motel.',not_happy
id23726,' the service was excellent from the front desk to the housekeeping staff. we experienced a problem with our refrigerator they gave us a new refrigerator in no time. i was given great directions and advise during our trip. i would definitely visit this location and would tell my friends and family about our experience.',happy
id23727,' good location - half way between greenspoint and intercontinental airport. ideal for both and also near the top of the hardy toll road which made it easy to go downtown in the evenings. staff on the reception desk was friendly and helpful at all times and breakfast was well-stocked and served in clean and comfortable surroundings. my room was very comfortable with quiet air-conditioning and comfortable areas to work and rest. tv was somewhat old style with interference patterns on all the channels but sound was ok. wireless internet worked efficiently and at high-speed over the week i was there with the exception of -- minutes when it was down for maintenance (at -pm on a weekday?). laundry worked well and didnt have to wait for machines either time i used it. service felt like it was a bit above average for this kind of hotel. there was a card in the room where you could order groceries for the staff to go shopping and get what you wanted at cost. i did my own shopping at a grocery store in greenspoint which wasnt the most pleasant experience ever so i can understand why that service would be useful. there always seemed to be some kind of food in reception in the evenings - if you ate a big meal at lunchtime that would probably be enough to see you through the evening. i dont normally stay in this area but was working with a customer at greenspoint for a week so i was glad to cut down on the commute time. if i was working in the same area again i would definitely come back.',happy
id23728,' i was very surprised when we got here. the hotel is in a brand new building and very well designed. it is attached to the staples center and many restaurants. the rooms were very nicely done althou we found the bed hard for our taste. staff was very professional but its an --- room property so alittle robotic - still very pleasant. only isue we had was due to connecting room door and a loud bunch of young girls next door we heard more than we cared to - giggling etc when we were sleeping .',happy
id23729,' quaint hotel. nice and clean room. room amenities include hair dryer safe iron with board. got the room on special rate which made everything even more super nice. hotel is very near gaslamp quarter and one block from horton plaza. the mts station is right behind the hotel too. chipotle --- and wendy is about -- meters away.',happy
id23730,' my wife and i spent the last night of a long wedding weekend at this airport convenient hotel and were both very pleasantly surprised. towneplace suites is a limited service (no restaurant-lounge) hotel offering very clean well apportioned suites at a at a price comparable to regular hotel rooms at other chains. the queen bed is supplemented by a large desk-workstation a mini-sofa-pull out bed wide screen tv coffee table stove-oven full sized refrigerator disposal sink coffee maker hair dryer iron & board minimal (though sufficient) pots pans plates & flatware. everything you would need to set up basic housekeeping is available. additionally an outdoor grille is available for customer use. a small pantry is in the main lobby carrying snacks and soft drinks. the bed was comfortable. the room was remarkably quiet for a place so close to a major highway. the staff was outstanding and the complementary breakfast was better than that offered by many other hotels in this price range. i have only - very minor issues. tv reception on some channels was acceptable but not very good. the bathroom door hinges could have used a quick squirt of oil as it squeaked a bit when opened or closed. towneplace suites recommends the services of orderinn for those customers desiring a meal without having to leave the facility. we took their advice and had placed an order with orderinn. our meals were delivered in about -- minutes. the food was quite acceptable. if i were to return to this area for an longer period of time id certainly stay at towneplace suites again.',happy
id23731,' if your going to new york then this hotel could not be faulted. great location macys around the corner madison square garden over the road empirestate building down the road and time square -- streets away or one stop on the sub way. the hotel has a dinner called tick tock next door open --hr and the coopers tavern serves great --oz burger beware you might want to share!!! penn sub way station is next to the hotel. you must use the sub its very easy we used it all the time.',happy
id23732,' friendly helpful and respectful staff. the rooms are clean and the wine at -pm is very refreshing. this was my third stay at this hotel and the excellent quality has been consistent.',happy
id23733,' the best way to start your day... good coffee in your room the lounges with snacks including haagen-dasz ice cream... i had no problems with breakfast. they have good bagels :) in general food was great. they have excellent service and shuttles to the airport which is just - minutes away. the rooms are really comfy and clean. i loved staying there!',happy
id23734,' i had the chance to stay her last week for a conference and loved the hotel! service was top notch and the rooms are very spacious and accomodating. very nice little touches in the bathroom and with the turndown service. since we only live - hours from this great hotel im definitely going to bring my wife up for a perfect weekend getaway. they have a wonderful golf course for me and a beautiful spa within the hotel. as for restuarants the hotel outlets are nice but there are numerous options within walking distance. great hotel i will be back!',happy
id23735,' i stayed at the radisson for - days and the room was really dirty i even had to ask to please clean the room as there were hairs on my bed and on the toillet from other people plus dustetc... they cleaned the room but not very good... still the hairs were there on the toillet so i gave up after the -nd night. after the first day i had bites on my legs that were itching i did not have this before and i had this the morning after my first night. i asked them to change the sheets but i got more bites. i also ordered a non-smoking room and i had to buy a febreeze to kill the cigarette odors since these were coming form the ventilator...i will not stay there again for sure and honestly im not a picky person the only thing i expect is only that the room is cleaned and it is quite disgusting to have this feeling like yuck i have to go to my room hotel again..i was so happy my trip in ny was over in order not to sleep there again. it was a prepaid room otherwise i would have left.',not_happy
id23736,' this was our first stay at the stratford ( & in sf) and we would definitely book here again. the location is excellent so close to union square the cable car restaurants shopping theatres muni and bart...i could go on and on. the room was small but we expected that after checking out the hotel is own website. it was clean and modern and a great price.. we managed to find a deal for - nights for less than $---. we were up on the -th floor on the side of the building so it was very quiet even with the window open at night. not much storage for your clothes one small closet and - small drawers. only had - hangers in the closet asked twice for more they never arrived but it didnt spoil the vacation! the staff were friendly but not always efficient- it depended on who was on duty. great restaurant recommendations from the young man at the front desk- he knows his stuff! inclusive breakfast is basic ( coffee muffins cereal toast) and the room gets busy between -am--am so we would grab coffee and muffins to go. there are plenty of reasonably priced diners close by if you want cooked breakfast. they are very strict about no check-ins before -pm but they will store your bags so you can go and explore the city if you get there too early like we did.',happy
id23737,' i was pleasantly surprised by this hotel. our room was larger than i expected and had amazing nyc views. you can walk or take the nearby subway to anywhere in the city. staff was very helpful with suggestions and maps.',happy
id23738,' this hotel looks ok on paper. the reality is much different. its dirty run down poorly managed and a property to be avoided. it is touted as bei-ng close to the riverwalk with a free shuttle service. true enough. you cant wait to get of a a neiborhood with a bail bondsman business as a next door neighbor. trust me folks i have traveled to -- countries and the aaa endorsement on this property is a joke. do not stay there. i was booked in for - nights but left after three hours. good luck on them getting any money out of me when i challenge the credit card charge.',not_happy
id23739,' went for a girlfriends weekend of shopping relaxing & just getting away. our room was very roomy bed was extremely comfortable & the bathroom was a retreat in and of itself! a deep whirlpool tub that you can watch tv from or just lower the lights & soak! a stand-up shower with more faucets than ive ever seen in one shower before! the whole room was a perfect retreat when we came back from the local festival relaxed in their indoor pool & hot tub & we had plenty of room to get dressed up to dine in the delicious tastings restaurant that is located in the first floor of the hotel. great experience!! room was a bit more than we wouldve normally paid but we felt it was worth every cent!',happy
id23740,' in town for a conference at the hotel with spouse. the nicest thing we can say is that the rooms were large (for manhattan). prior to arrival we used hilton is online service to add additional pillows and towels (and received a confirmation number indicating they received the requests). upon arrival: the room was missing the do not disturb sign one of the phones did not work the remote did not work neither the requested pillows nor towels were in the room there were hairs in the tub and there were used condom wrappers in the bedside console. we called customer service and they said theyd send someone and have a manager follow up. later we received pillows and towels and the phone was fixed. but then... the next day after housekeeping visited still no sign and a non-working remote the previously supplied additional towels-pillows were back to - and the wrapprs were still there! we called again and were told a manager would follow up with us. a few moments later housekeeping arrived and removed the offensive garbage and repeated that a manger would call. we requested towels and pillows on day one two and three and only received them on day one. why do they supply a confirmation number if even they are not going to pay attention to details. no manager ever called or followed up. nothing was done accomodate us. the only person to apologize was the housekeeping woman who removed the offensive garbage. for the price of the hotel it is offensive to be disregarded. we put more time into resolving the issues than we wanted to to begin with so we just let it go. we were very glad to check out and will not stay at the hilton ny (on -th) again. additional notes: --th floor room had street view and view of office building next door; expensive wifi ($-- in room for --hrs or $- a minute in the business center); bathroom counter space is severely limited; hotel charges more than $--per bag to hold bags; no welcome magazines ( e.g. where front desk etc as found in many other hotels). easy to get a taxi from hotel. room has refrigerator but only for mini-bar. they are happy to charge you for bringing you an additional fridge if you request one. we have stayed at many manhattan hotels - this was by far and significantly the worst hotel experience. just not what one would expect from a hilton - but theyre too busy and they dont care. there is better value and better service elsewhere in midtown.',not_happy
id23741,' i cannot say enough good about this hotel!! we were greeted with a smile and treated like royalty by all the staff. i cannot think of any complaint. the front desk clerks were some of the very best. i have stayed at some of the most expensive hotels on michigan ave the front desk clerks could take some lessons from the comfort suites staff. everyone was so very helpful and friendly here. the housekeeping was some of the very best. our suite sparkled and not one complaint. the bed was probably just like home. parking is very easy its about half a block away and very reasonably priced.($--) the morning breakfast was more than enough! we will make this hotel our place to stay everytime we go to chicago. book this hotel you will be glad that you did.',happy
id23742,' this is our fifth annual visit to hotel sax and although i have reviewed it before i feel compelled to do so again. we booked our trip on travelocity and it was extremely reasonable to fly and stay over labor day weekend. as always the concierge front desk and the bell men were helpful and friendly. we stayed on the --th floor in a room with a king bed. the room was clean spacious and the bed was comfortable. the only complaint is that the bathroom sink was tiny and there was no room to set anything on top of it without it falling in the sink or on the floor. the maid service was slow but i would imagine they were full for the long weekend. we had wine and cheese purchased from bin-- in our room during two nights of our stay and it was awesome. the people are friendly helpful and quick in getting you your order to go. we had never done this before and will definitely do it again next year. the hotel is close to everything and is in a great location. for breakfast there are many options since room service is expensive (starbucks einstein bagel accross the street and the huge mcdonalds down the road). i love the hotel sax!',happy
id23743,' you couldnt ask for a better location if you want to see the important historical sites of philadelphia. i had - hours to see all i could see and the omni is right there. you will pay for parking though. i think valet parking is $-- or $-- per day but i got an online package for $--- that included valet. with taxes one night was under $---. there is also parking all around but i dont think it is ---hr parking. tall paul the friendliest valet i ever met greeted me and began my stay there in a wonderfully pleasant way. he is also very good at what he does. check-in was fun and friendly but i didnt stay long enough to experience much else. bottled water in the room is charged--that always irks me. other than that it was a very pleasant if short stay. and the location cannot be beat. youre literally steps away from the liberty bell and constitution hall. one tip: if you want to visit constitition hall you have to get a ticket at the parks visitor center just up the street.',happy
id23744,' my wife and i spent - nights in a suite at the menger with friends visiting us from london england who occupied the suite directly above us. although the wallpaper could use some updating i must say that this was overall the nicest hotel weve ever stayed in. the suite was huge with four (yes four) balconies and two huge bathrooms. my gosh the suite was plus or minus ---- square feet. we got a real deal thru travelzoo. wonderful historic hotel great suite and terriffic location. it was across the street from the crocket hotel and the alamo and a block away from san antonio is famous river walk.',happy
id23745,' we were not very happy with this hotel and would not stay here again. while the decor is nice enough it is clean and the location is ideal -- we found the staff to be rude -- and we were surprised at the amenities which were lacking. for example: no room service; we ordered two diet cokes they had only one and could not amend this ; the cable was patchy; no pay-per-view or direct tv or hbo (this matters in philly where you run out of things to do fast; the breakfast was cheap some fruit salad bagels danishes and a toaster (they dont let you take it to your room either). also the rooms are small... one good thing -- the beds are comfortable. for a little more $ - id stay at the rittenhouse hotel if i had to go back to philly...',not_happy
id23746,' this is a lovely and charming hotel in chicago. it is not downtown but it is on a lovely neighborhood. the buses around the corner will take you to downtown (about -- minutes ride) the staff were very helpful and the rooms were clean and comfortable. free breakfast and free internet. overall great hotel !',happy
id23747,' the hotel was great - clean well-located friendly staff. they hooked us up with tickets to the aquarium which was perfect for a rainy day. we were able to walk to harbor east and little italy (which my husband loved) and jill (the manager?) gave us great restaurant recommendations. we will definitely come again.',happy
id23748,' a beautiful new hotel in lower manhatten. great design. everything is special and nice. it recently opened and is definitelt worth a try especially when you have to stay in lower manhatten. the neighbourhood is very nice with great restaurants and bars. some small things raised an eyebrow though. we had breakfast included during our stay. there is no buffet (nice!) but the menu is limited to five items one juice and one cup of coffee..... i ordered a second double espresso and was charged $-- i found this truly ridiculous especially since when you include breakfast in your roomrate you should be able to get more than this. outside this great place to stay. i will stay here again when next in nyc.',happy
id23749,' this was our second stay and the park south and we were not disappointed. primarily we love the location -- it is in a real new york neighborhood (murray hill) not a touristy area and the subway is --- block away. for ny the rooms are very inexpensive (under $---) are a good size include amenities such as a mini-fridge iron and in-room safe and the entire property is non-smoking. rooms also include a very nice morning breakfast with juice coffee-tea pastries-breads cereal fruit eggs and meat -- a wonderful and convenient start to the day. we found the hotel to be clean and the staff to be very helpful. well plan to stay here again on our next trip to the city.',happy
id23750,' checked in in a matter of seconds had nice sized room with refrigerator and comfortable bed. good for what it was.',happy
id23751,' i stayed in this hotel for one night and i was only impressed by its location. the hotel is old in my ways! rooms are old carpets are all over and old their staff is old and there is no wi-fi in the whole hotel i.e. living in the olden days! there are many better hotels in the city which cost the same but are more modern.',not_happy
id23752,' our family stayed there this august for a few nights. rooms were clean but they did not resupply towels when requested. free wifi was good but the pool was small. location was not pretty but close to friends and family.',not_happy
id23753,' a very nice hotel with a good location quite expensive. quite often the food smells lingered into the lobby leaving a smell on ones clothes. this could be remedied by better ventilation in the diner and the door between the lobby and diner being kept closed.',happy
id23754,' stayed here on saturday as a birthday surprise for the evening. the hotel was clean and courteous however the room was very old looking and the double bed was rather small. the hotel looked like it was decorated from the -- is very dated with floral wallpaper and rugs. i guess that is what the hotel is known for though. there was something on our bathroom floor we called the front desk and they sent someone up immediately to check it out. they could not move us as the hotel was booked for the evening but they were apologetic and offered to have someone reclean the room. there was no ice machine on floor -- only on floor -- so that was a little annoying. i think the hotel if for the older sophisticated crowd. if you are looking for modern i would not recommend this hotel especially for the younger generation. it was an experience and i am glad to check it out but i dont think i will be staying there again as i think nyc has better hotels for a more affordable price with better amenities.',happy
id23755,' walk north or east to avoid the worst of the sleezy side of san francisco. the adjacent restaurant is closed and under reconstruction. hotel clean and comfortable enough with a mezzanine breakfast cafe or complementary coffee-pastries and newspapers in the aged lobby. a bit warm in the room this time of year.',not_happy
id23756,' club quarters are practical business hotels not flash but comfortable and practical. i stayed in a standard room and found that this was the best of the brand i have yet visited. comfortable bright helpful staff and a great work-restaurant on the -th floor. this is a small property and i was in two minds whether to recommend it as im worried that ill struggle to find a room next time i want to visit ny.',happy
id23757,' we stayed here before visiting the downtown aquarium on our way to nasa-galveston. i was an average hotel for an average price. not much to say. it served its purpose for this tired family.',not_happy
id23758,' we were there for the bears-jaguars game. breakfast buffet took almost - hours as they were out of food in the line and only refilled about every half hour. after the game sunday night we decided to grab a bite in the bar area. there were -- of us and - hours after we ordered and still did not receive our food we asked to speak to a manager. we were informed that there was not a manager on duty. when we took our concerns to the front desk they said that they could give us - free drink coupons. really? ten of us waiting for over two hours for appetizers and you will give us three free drinks???? i have never has such a horrible experience and i have travelled extensively for fun and business. i do have to say the servers were excellent. they just did not know how to handle the situation.',not_happy
id23759,' yes it is a small room but this is nyc so that is not a drawback in my book. what i did like very much was the genuine customer service from everyone we encountered. i live in las vegas we take our hospitality very seriously and these folks stand out. assistance was always there when we needed it along with recommendations for restaurants and advice on tackling the big apple. location - fantastic. close to either what you want to see or a way to get there. great way to maximize our limited time. it matters. negative: slow elevators. housekeeping was friendly but didnt restock our in-room coffee set-up correctly two days running (need my java to get moving). didnt eat breakfast there so cant comment on that think you can probably do better for less in the immediate area (tick tock diner). business center is more like an area next to the bar but the monitors were large and the wifi was fast. this will be my preferred hotel next time im in new york especially now that i know the area better. just book it.',happy
id23760,' important point to remember about the driskill. they have a -- hour cancellation policy. not -- hours; --. if your plans change abruptly and you have to cancel and you do so -- hours ahead of time youll be charged ---% of your reservation cost. not a flat fee to cover their costs but ---% of your room cost. you could call and ask nicely to consider being flexible on the charge but more likely (as with me) theyll decline and simply charge you the $--- that you would have paid for your room if you made it to austin. i understand the driskill is a nice hotel. i hope the room that the driskill charged me for was nice.',not_happy
id23761,' arrived around -pm. prepaid through priceline for a room with - double beds. they said they had nothing available except king beds but they would give us a rollaway when one became available. we left for a few hours and came back. they found us a room with - doubles on the -th floor. hallways were hot and smelled like smoke. stairwells were the same way. we found out about the stairwells because the elevator kept breaking. the staff knew the elevator was broken but didnt tell anyone or even put an out of order sign on it. had to carry luggage up the stairs. vending machines stole our money. had to walk down stairs to a different floor to find a working vending machine. at end of stay they billed my credit card even though we had prepaid. key cards had to be re-coded several times. door to hallway was missing the sweep which let smoke smells in. beds were uncomfortable. the housekeeping staff did do a good job cleaning. that is the only plus.',not_happy
id23762,' had to find a place to stay on a thursday night after a missed connecting flight and got this location from the airline resource. the shuttle picked me up at --:-- p.m. (free). i checked in quickly and obtained a late checkout with no hassle (flight didnt leave til -:--p.m. the next night and the hotel wasnt very busy!). the room was quiet clean and comfortable offering a choice of down or alternate material filled pillows-- has cable tv fridge microwave coffee maker iron & board hair dryer and internet access. they also provide nutrogena toiletries. water from the room faucet was a little brackish but the ice machine provided filtered water ice that was very pleasant when melted so i drank that. the fitness facility is available -- hrs and the outdoor pool and hot tub were clean and available -- - --. the complimentary breakfast was very nice with good variety (premade omelettes bacon pastry and toast cereal waffles fruit and several juices) and the evening manager is social hour offered a complimentary hot meal choice with a simple tossed salad bar and drinks. checkout took about - minutes and the shuttle driver was friendly and efficient. i was very favorably impressed and would seek this place out if needing overnight accommodations in the phoenix area again.',happy
id23763,' my girlfriend and i stayed at the nine zero this past weekend while we celebrated her birthday in boston. the hotel was decor was very modern and nice. the woman at the check in desk was courteous and offered us a glass of wine while we wait a few minutes for our room to be ready. my girlfriend had mentioned that t was her birthday when she made the reservations and we had a complimentary bottle of champaigne waiting for us in the room. the room itself was excellent. the large television was tuned into an electronic aquarium when we opened the door which gave us a laugh. the bed was extremely comfortable though the pillows were thin feather ones. when signing up for the rewards program they asked which kind of pillows we preferred so im sure i could have gotten a different one if it mattered that much. the bathroom was very clean and the shower had a nice waterfall style head. the robes were a nice zebra print and were comfortable as well. i would suggest signing up for the kimpton rewards program because it gives you free wifi for your stay and $-- off of the minibar. the minibar itself was very well stocked but we didnt actually use it. since we had the $-- off we grabbed a pack of m&m is and a vitamin water. the only real issue i had was the lack of a coffee maker. i think there was free coffee in the lobby in the morning but my girlfriend made the point that the lack of coffee in the room motivated us to get out into the city more quickly. the complimentary wine hours in the lobby made up for the lack of a coffee maker so im keeping this at - stars. i would definitely suggest staying here. its a cute hotel with clean comfortable rooms. we will definitely stay here again.',happy
id23764,' very pleased with the location and cost of hotel for a tourist in new york city. unpretentious and does exactly what it says on the box. i would recommend this hotel on basis of location and value for money. breakfast basic but a great add on. very customer.',happy
id23765,' we found the room dirty and the bathroom in horrible shape. it seemed as if normal cleaning was done but not normal maintenance. the bathroom had a vent that was full of dirt and dust with several streamers of dust and dirt hanging from the vent blades. the overall feeling of the room was that the bare minimum was being done and that the maintenance and cleaning staff really didnt care about doing a good job. this just doing the bare minimum seemed to penetrate the entire culture of the hotel. we asked the front desk for a recommendation on somewhere to eat dinner. the front desk person first looked at us like we were a major inconvenience to her then said that she didnt know of any where to eat then went back to what she was doing. i can understand not wanting to be bothered. i can understand even if someone is having a bad day and not being at their best. but a quick dismissal at a service orientated position is just bad form. the breakfast was scrambled eggs biscuits and gravy and make your own waffles. i was there at -am. the eggs were runny and cold. the waffle mix was too thick to use. i did not try the biscuits and gravy. i dont expect much from a free breakfast. hotel budgets are tight and breakfast is a perk. but if you are going to serve it have someone there who will at least care about what they are doing. the woman working the station seemed more intent on talking with friends than working. when i got to the station i found that there was no cutlery. i interrupted the worker to find out if she knew. she said that she knew and would get to it when she got to it. i left to find breakfast elsewhere. the location of the hotel is near the canton area and reasonably close to johns hopkins bayview. the neighborhood though is a bit sketchy. the roads around the hotel are in great need of repair and there are many rundown buildings around the hotel. all in all i did not enjoy my stay at this hotel. i will not be staying here again should i return to baltimore.',not_happy
id23766,' couldnt have asked for more my family and i had a very comfortable stay and the best part was the location - you could walk right out the door to times square. the view of the buildings soaring and streets below were spectacular. service and cleanliness were excellent. there is not much else to say as probably most of your time in new york will be spent in the bustling streets but it is definitely the place to have a good rest until the next day.',happy
id23767,' my boyfriend and i just got the valentines day package here and it was def not worth it! the food at the circles restaurant was disgusting and seemed like it was sitting out for hours. we also got a bottle of $- chapagne that was called barefoot bubbly which was insulting to drink. the only positive thing about dinner was the good service there was hair on the pillows in our nice king sized bed. the toilet was clogged before we even used it. we also got a bill for -- dollars for room service that we didnt even get. the buffet breakfast in the morning was not good either. not going back to this hotel.',not_happy
id23768,' i stayed here for three nights. its great for the business traveler. the hotel is big - something like -- floors. its right on the universal studio block. as i was traveling for business the proximity to this was not meaningful. i had one of the corner rooms. the room was very nice - large enough to feel roomy but not huge. due to the corner shape the bathroom was very big and well appointed. best things: - food: i ordered room service as i got back late. the food is reasonably priced as is very good. im from ny and have and fra divalo before but this was great. - service: very polite staff. everyone says hello. one odd encounter during a busy spot at the bar the bartender got into an argument with one of the waiters who came back behind the bar to get a drink. strange they argued in front of several people sitting at the bar - gym: for a hotel gym this one was pretty good. about - treadmills some dumbell free weights and a few pre-core machines. - room-bed: bed was very very comfotable cons: - location: if you plan to go to santa monica or downtown la prepare yourself for traffic traffic traffic. my commute was -- miles and took me more than an hour to get from the hotel to santa monica. - neighborhood: you can walk down the hill and see what is round the universal studio area. i didnt bother as it looked like at least a ----- walk to find anything interesting. once your are at the hotel you are there. if i had more time i may have explored more but this hotel is definitely not curb side to anything close. - $-.-- internet: its ---- . . . it always bugs me when hotels charge for internet service. at $----night that should be free.',happy
id23769,' my stay at this hawthorne suites was wonderful. room was very clean and comfortable. wish i could have taken the bed with me it was so comfortable. the only problem i did encounter was that i could not get cel service in my room. i would highly reccomend this hotel to friends.',happy
id23770,' when we got up to our room i noticed stains on the chair and ottoman. i inspected the sheets and saw mascara stains. we asked for a different room and the second room had stains all over the chair and ottoman. they need to shampoo the chairs in every room it seems. there was a questionable stain on the lamp shade that looked like blood. the shower was old and the caulking was stained a rusty color. on a positive note the bed was very comfortable',not_happy
id23771,' if youre going to stay here be realistic about what to expect. this is not a fancy hotel. it probably wasnt fancy when it first opened. the rooms are small the decor is dated and the elevators are slow. the location however cant be beat and prices are very reasonable. the hotel is literally a block away from millennium park. the rooms are clean and i felt safe walking around the area at night. with my aaa card the rate was $--- per night plus tax. the el stops just a couple of blocks away which is handy. as with most places in chicago parking is expensive - i think i heard a rate of $-- per day. the staff was friendly and helpful. i would definitely stay here again.',not_happy
id23772,' this is a great hotel - well located close to union square. the room was plenty big and having the small kitchenette really was a bonus. we also found the staff very friendly. only slight downside was that some renovation work is ongoing which led to some noise and water being cut twice. but that being said we would be very to stay there again. there is a very noise space at the top of the hotel where you can relax after seeing the sights. overall to recommend this hotel with a - rating.',happy
id23773,' we could not have been happier staying at the intercontinental new york times square hotel. personnel were all helpful friendly and accomodating. rooms were quite spacious clean and we had a great view. bathroom was great. cant say enough about how great our stay was and the location is perfect for a midtown visit. close to subway for quick access to anywhere in manhattan. we will definately stay there again.',happy
id23774,' the seaport hotel was nearly perfect. i liked it is proximity to the metro yet it was in a quiet off the path street parking was very convienient and the rooms were as nice as anything that ive seen for a long time. i travel a lot for business and have stayed in rooms of all of the major u.s. luxury hotels chains and some in europe and my sense is that this one had a slight feel of a luxury european hotel which makes it a bit different than many of the ones in the states. among a great reason to stay there was that it is a green facility. they recycle materials when they can and use highly efficient systems for energy consumption as the hotel was desgined by engineers. what is more is the whole hotel is non smoking for those of us who enjoy the luxury of not having to ask for non smoking rooms. i travel a lot for business and if there is one negative i could say about it is as with all luxury hotels in general especailly in cities like boston is that they are not cheap (though i am reading that some people good deals.) i realize that there is reasons for the high costs but one has to ask themselves do they need an expensive lobby restaurant...when many mid priced facilites offer great rooms for less money without the extra frills (fancy lobby restaurants)...other than that i give this hotel a top rating and would be to stay there again.',happy
id23775,' if you are visiting nyc for pleasure this is perfect location. many fun and family attractions within walking distance. the rooms are good size but not well maintained. the staff overall is good. the front door people could be a little more friendlier. the food is average try to get higher floors to get read of the noise',not_happy
id23776,' pricey but worth every penny. two adults and three kids for the educational and fun d.c. trip. great location for walking to all the right places. fun friendly and comfortable! rooms have pleanty of space. decor is fun and interesting. ooozing with history and architecture with modern ammenities. used to be the first general post office! lincoln raised a flag there in the ---- is! eclectic and unique. tall ceilings. long wide hallways. so fun for the kids! they even gave us a gold fish to take care of during our stay which made our stay even more enjoyable. highly recommend! get what ya pay for and as i said worth every penny.',happy
id23777,' i rather enjoyed the modern design of the hotel - a bit eclectic but it really helps the eye to see odd things very relaxing. the location of the hotel is superb - it is right in the restaurant neighbourhood with tons of options and two blocks off michigan ave shops. will return!',happy
id23778,' top notch service in a clean new residence inn. suites are comfortable and spacious....i was wanting for nothing. the location requires a car as you are isolated except for the adjacent hospital which this serves well. like others i stayed here for a conference at the sprawling jw marriott which is very close by. it is a wonderful affordable alternative tothat facility andi would definitely stay here again.',happy
id23779,' hii made our reservations based on all the positive reviews here. i used the actual hotel is website to make the reservation and find any specials available.we stayed dec ----- and arrived early in the morning at -:-- am. a room was available with the requested upper floor and king bed. we were right next to the elevator but heard no noise.upon returning later in the evening the room was about --- degrees. after several calls a workman came up. he turned the radiator down and the in-window a-c up. so we had the battling systems all weekend. youd think theyd have instructions about this or something.other than that everything was great. the location the included breakfast the cleanliness. always felt safe. bit of a rush for the elevators in the mornings. i recommend this hotel highly.oj',happy
id23780,' i stayed at this hotel on a business trip for - nights midweek. generally the service at this hotel was very friendly. when i requested ice they have someone come up with - buckets filled with ice within -- minutes. not something you expect from a basically no-thrills hotel. i was offered a glass of wine when i checked in (i dont drink so cant comment on the wine quality). the hotel location can be a bit problematic. i dont feel unsafe walking there at night (around ---pm) by myself and i am a single female traveler. however the neighborhood is definitely a bit mixed but i havent seen any prostitute or pimp problems mentioned in the previous review. it is a ----- minute to union square and quite close to a few cable car stops. the room was sparsely decorated and was in some sort of exotic african theme. the bed was comfortable and the room was clean. i was in a upper floor room facing other buildings (not the street) and i heard sirens at night but it is not too bad considering i am at the heart of the city. in short i would not recommend this hotel to honeymooners or families. but for those on a budget and sophisticated travelers who dont mind the gritty side of a city i think this hotel will do just fine.',not_happy
id23781,' back from a great week in san francisco where we stayed at the westin on union square for seven nights. as youve no doubt read elsewhere the hotel is ideally located in the city close to great shopping sight-seeing restaurants and all the excitement that was around super tuesday! it had us enraptured even though we were visiting from abroad! the hotel checked us in and we were given a very spacious room on the --th floor of the tower block; the room was serviced every day; there was a coffee maker hair-dryer flat-screen tv arm-chair desk and so on within the room. we found the concierge especially helpful throughout our stay. and we were only sad to leave!',happy
id23782,' we were persuaded to try this hotel after reading so many positive reviews. while there were some positive attributes the hotel doesnt compare favorably with residence inns or embassy suites. perhaps it is under new management but it certainly doesnt deserve all the raves on this site. we will stick to marriotts or embassy suites from now on. first the positives: the pool and basketball courts were nice and welcomed by my family; the free laundry facilities were nice to have after a week on the road (and surprisingly available); the location is convenient to attractions in la jolla del mar and north san diego and not too inconvenient to downtown (although lacking in any real san diego flavor ). the negatives which we feel outweighed the positives: the one-bedroom king suite was very small. there was barely room to lay out suitcases for our family of four and have room to walk. the pull-out couch in the living room extended completely to the television cabinet so that it was impossible to make up (the bed was not made up and we had to request mattress pad sheets blanket and pillows to do it ourselves). furthermore the mattress was so uncomfortable that we had to pull it off the bed frame and lay it on the floor. the sleeper sofa was an obviously cheap piece of furniture and has not worn well. the bed linens for the king bed were so worn out and scratchy that it felt like sand in the bed. when will hotel chains realize that customers wont tolerate uncomfortable beds and linens? the lay-out of the bedroom was also most inconvenient. the bathroom door opened into the closet so that trying to get into the closet and maneuver around the bathroom was awkward. the doors to the outside hallway are so thin you can hear every word spoken and every tv. the hotel was nearly full yet management had only assigned one poor woman to manage the breakfast buffet . the food was of poor quality there was not enough of the hot (microwaved) food and no employee was assigned to clear tables or empty overflowing trashcans. we opted to purchase our own cold cereal and poptarts so as not to have to deal with the mess! i felt sorry for the woman who had to handle nuking the food and refilling everything by herself each morning! overall id say the property is poorly managed and understaffed for the size of the hotel. however even improved management and new bed and bath linens cannot compensate for the lack of size and cheap furniture in the suites. skip this one and head to the residence inn across the road.',not_happy
id23783,' we stayed here for - nights at the end of our - week holiday and it prescribed to the old adage last but not least. the rooms are small but perfectly comfortable. we arrived late in the evening and the guy who greeted us at reception was so helpful and welcoming recommending late eateries nearby and explaining about the tea-coffee and cookies available ----. loved the quirky qualities of this hotel such as the pillow menu in the room (yes you can choose from an array of pillows!). the location is also ideal for sightseeing in san francisco right on union square with the famous cable car going right past the hotel. had breakfast at the hotel twice and thought is was really nice and very reasonable with extremely friendly and efficient staff. in an added touch the hotel had left us some sparkling wine and chocolates as we were travelling on our honeymoon- this was so thoughtful and very enjoyable! i would love to return to san francisco and if i do i wont be staying anywhere else.',happy
id23784,' i came here with my family to have a little vacation in san diego. we really enjoyed our stay here. the motel was clean and affordable and the staff was friendly. this place is close to downtown pb old town and more. we will definitely be staying here in the near future.',happy
id23785,' my husband and i stayed at this hotel for a weekend while visiting friends. the midtown location is convenient - just outside of times square on a quieter side street. there is a parking garage just across from the hotel. parking runs about $---day. the staff and front desk were very friendly. our room was okay -- nothing special but roomy by nyc standards. the bed was really comfortable with nice linen. the bathroom seemed clean but strands of the previous guest is hair were left on the shower walls - gross. our room did not have a view. overall this hotel was fine and served its purpose. there is nothing really outstanding about it but nothing really wrong with it either.',not_happy
id23786,' great hotel in a great area. close to wall st world trade centre battery park etc. lovely room big enough for three of us. only complaint the computer in the lobby was hard to get going but the wonderful manager at the time was good enough to lend me his own laptop which was much appreciated. would definitely go back again. lovely helpful staff.',happy
id23787,' we stayed here for valentine is day weekend. the location was good for the kennedy center. the hotel has a very nice bar and bistro. we were upgraded to a suite and the room was lovely. very nice beds-extremely comfortable. be warned that there is no wireless in the rooms for your laptop. the wired internet connection did not work either. the front desk staff would not assist with this and they would only give me a phone number to contact.',happy
id23788,' we stayed at the comfort suites on north michigan ave. in august for - nights. the hotel is perfectly located just - minute from chicago river and near to almost every “must see” of chicago. we didn’t have to use any public nor private transport during our stay. hotel staff was very friendly helpful and provided everything we asked for. the room was like an apartment it had full kitchen washing machine tumble dryer and everything to make you feel more like in home. our apartment had great views to michigan ave. beds were very comfortable. breakfast offers hot waffles breads coffee juices fruits hamburgers bacon… and some other things i may forget. a perfect way to start a day. the only cons we found were the elevators; there were only - and it gets very busy in peak hours. and the wi-fi signal was poor and we had to move near the front door when we wanted to use it. we parked our car in a parking lot just around the corner (next to the river) which is cheaper than the one provided by the hotel. we loved this hotel and we will definitely be back when staying in chicago',happy
id23789,' had a great stay at the wellington in a family suite had myself my mum and two teenage daughters. it was so spacious two bedrooms a kitchenette bathroom and sofa-writing table area. beds were really clean and comfortable. we were facing the main road but once the windows were shut could barely hear any noise as just far enough from times square (-- minute walk). central park -- minute walk in the other direction. the park care where we had complimentary breakfast was a busy little place but the staff were very assertive and the food was great! hop on hop off bus tours excellent. shopping brilliant obviously visit macy is bloomingdales etc. but forever -- just amazing for teenagers. went to see billy elliott (fantastic) and got half price tickets from the ticket booth in times square. ate at bubba gump staff so entertaining. hard rock - bit of a wait but so much to look at whilst waiting. go to juniors and have the new york cheesecake. saving up to go again.',happy
id23790,' biggest complaint as mentioned in other reviews was that my room was not ready on time. the lobby looked liked a refugee camp with so many families waiting for their room. a japanese family arrived at -:-- ( check-in is -pm) only to be told that their room would not be ready for -- mins. i was able to get a room by approx -pm but only after speaking to a manager. cleary the hotel management cares more about profits then hiring the required number of maid staff. overall the staff was helpful and the was room clean and in good condition. would not stay there again however due to the delays in getting our room.',not_happy
id23791,' after finish the stay in hilton manhattan east hotel and i want to stay one more night in nyc then i turn to st. mark hotel at st. mark place which near university around it have lot of restaurant and bar the restaurant type include japanese taiwan drink russian food steak house pizza (only us$- per pieces hehehehee). and around there also have a vintage shop which selling the second hand stuff like shoes boot leather jacket some of them really nice and not really expensive. the hotel is small sand seems a budget hotel no fancy decoration no resaurant it is only provide accomodation. my friend search a hotel not expensive with me and we walk there one single room with bathroom only us$--- !!! do you know it is so hard to found a room in the central of nyc middle town which is so near everything eating and buy and sightseeing. subway is not far away plus tax it only charge me us$---. room is small just have a regular bathroom which including shower sink toilet bowl the water seems not really hot and a bit mal-function cause i turn the hot water for - mins but it seems not hot and i didnt get help. the toilet seat have cigarette burning mark the sink for face washing is so narrow. but it still provide tower shower gel shampoo conditioner. on the wall side there have a heater at the beginning there have some sound and i worry will it explose ??? it wont. after soon it getting quite. i live in - floor the view is facing the street nice and wide full of sunshine and tree facing a building ( i think it is a school or smiliar) by a widing road like you living in a quarter with nice view building tree square ....despite the window is narrow and long. inside the room not much facilities but the essential item it will have like heate tv bathroom. but there have no safety box wrobeboard with door mp- speaker everything is simply and basic. want do you expect for a room just cost u us$--- in nyc so bustling and expensive place. everything eat shop sightseeing is so nearby and that place i think is the cheaper place for eat and shop and drink (lot of bar around) and lot of trendy and modern ppl there handsome guy and beautiful girl walk around. nearby have university so this area is fully of energy. if you have not must expect for a hotel or a room and you got not much money this hotel is really suit for you. at least you got your own bathroom in the room.',not_happy
id23792,' i was so impressed more than anything with the staff of this hotel. i met phil baxter the gm at their beer tasting event. he was so friendly and service oriented. edith at the front desk was so helpful and got my room totally square away. marcela morales and maria gonzales were all smiles and very helpful at the restaurant both times i went to have breakfast. and once in said restaurant patty was so accommodating and made me feel at home even though she was busy between numerous tables. this attention from top to bottom made my stay so much better.the only drawback i thought was the kind of slow service in the bar.',happy
id23793,' the warwick is within easy walkng distance of central park times square columbus circle great shopping the museum of modern art and at least several of new york is finest restaurants. the rooms are nice and the bed is comfortable. there is a fine breakfast buffet and there is a nice bar with entertainment many nights. we had some decent wne by the glass there and a nice cheese plate. wve been twice and will return.',happy
id23794,' this was my -nd stay in the past year; i specifically returned here and encouraged - other people to also book at this hotel rather than the hilton because of my -st experience. i was concerned that i had made an error when the club room id specifically booked was not available and instead we were placed -- floors below the club. there were a few bumps along the way but every staff again this trip made it right . im not kidding - they didnt have to go ask anyone they just made decisions to please us. from esteve and olga on the front desk to renee in the club lounge they are genuine professional customer-focused folks! ill definitely return -- and based on my recent stays at sheratons & other spg hotels we are looking to go to boston the end of august and stay at an spg again!',happy
id23795,' this hotel couldnt have been in a better location just a short walk from times square and amazng view of the empire state building from our room which is also a short walk from the hotel. penn station is just across the road so easy and straight forward to find when entering manhattan. madison square garden is also right next door a great place to watch basketball or ice hockey.. the staff were friendly and muhammad found us an awesome room and was to change it if we didnt like it. my friend and i had a massive double bed each as well as a flat screen tv and a desk. definitey want to stay here again.',happy
id23796,' we stayed in the powell for - nights recently and found the hotel to be very old fashioned although they were renovating it at the time so maybe now its not so bad! the staff were quite rude and unhelpful. the only saving grace was the location of the hotel. right beside the bart stop (handy if coming straight from the airport). the hotel was also very close to plenty bars and shops. despite everything i would stay here again. suit budget holidaymakers.',not_happy
id23797,' we stopped at this hotel to visit with friends and family in jacksonville. the hotel needed a few fixes. the gentleman at the front desk frankie was very polite and friendly. he provided great service to me and my family.',happy
id23798,' this was a great hotel. i showed up at -am the day of check in. i was merely hoping to keep my luggage with them while i waited until check in time. however the front desk was kind and so accommodating they gave me a room on the spot. i had a fantastic stay. room was clean and perfect through i was on the -nd floor and didnt really have a view. great location about six blocks from the subway. wireless internet - free - was available. the only negative was that the shower made loud creaking sounds when in operation. other than that everything else worked perfectly. great i went thru hotwire so only paid --- usd including fees etc. i would pay more. also',happy
id23799,' i live & work with groups in hotels around the world. i am compelled to write this revue due to the bad stay with this hotel. here is my experiences and disappointments: - waiting ----- minutes every time i needed to check-in or talk with a front desk agent. lines -- to -- person deep. crowded busy lobby. great if you like to stand in lines. - staff has a not my job mentality. service does not cross union lines...... - spa- changing rooms charge $-.-- to change to change clothes in a changing room. steam room full of old wet towels and even had a bottle of cleaning spray left inside. - empty beer bottles in the elevators on sunday morning at -- a.m.... hard to believe that they hadnt been there for much longer but no staff member seemed to care maybe not their job..... - many rooms face interior courtyard rooms... average rooms... room was like an inside cabin of cruise ship. wish i could say something good but unless you are part of huge group who need the city is largest hotel stay elsewhere...... and save yourself the frustration... a black-eye that probably makes lots of money for marriott.....',not_happy
id23800,' myself and my partner pondered over many hotel within new york. reading all the review and always being put off by the bad ones we decided to take the plunge with this hotel being that it had a good location and many good reviews. after reading all the review we were still nervous about choosing this hotel. on arrival to the hotel we couldnt believe that we had arrived at the correct place. the hotel looked very posh from the outside and inside. the room which was equipped with a king size bed was very clean and nicely presented with all toiletries provided. room was also equipped with wide screen t.v plus internet access and a safe. bed was very comfy indeed as well as comfy pillows and was ultra clean (no bed bugs so please do not worry). as well as this the rooms were cleaned daily. in the hall way there is also a ice machine which is very handy. the hotel is in a central location with walking distance from many attractions and a stones throw from time square. if you are in any doubt on which hotel to book i would certainly highly recommend this hotel as it will not disappoint. a tip i would say if you are landing in jfk then take the air-train ($-.--) red line to jamaica station and take subway e (blue) to -th avenue($-.--). this will cost $-.-- per person you just put credit on a metro card and away you go.',happy
id23801,' we stayed here on a cross country trek and this is probably the nicest embassy suites in the country and certainly the best one in the columbus area. the property feels brand new the rooms and bathrooms are nice and large and the breakfast area was excellent. we came in late and were greeted by the night security guard in the parking lot. after getting checked in we found everything in order and had a great night sleep. the room had a nice view of trees which isnt a huge deal but beats a lot of the views im used to in hotels... breakfast was good and our stay was excellent. stay here! joel',happy
id23802,' we stayed for - nights at this hotel during spring break. during our stay we enjoyed the free breakfast the variety of eateries close by the well lighted underground parking (had a security guard at night) and the room we had was excellent for the price that we paid for ...at an entertainment card rate. if you are looking for a hotel that is close by the freeway eateries and within a few miles from sea world old town museums mission alcala and ocean beach...then this will do just fine. nothing fancy just basic for your staying needs.',not_happy
id23803,' just returned from a - night stay in ny. stayed at grand central on recommendation. it was a great place fully equipped room hairdryer iron coffe machine cofy bed. bathroom was good size and clean. lobby well presented greg was very helpful with info on trips and you can book woodbury common excursions there(allow - --- hour travel fro this trip). bar food was good good atmosphere when we were there. overall good location freindly staff.',happy
id23804,' what can i say this place is right where you want to be! next to the church of scientology and minutes walk to times square. its expensive though and the rooms are very small - but comfortable and you have everything you need.',happy
id23805,' luckily we got an insane deal on our room as normally wed never be able to afford the regular rate but we thought the place was great. close to the metro white house and dupont and we loved the bar and the magic tricks from the bartender. if you got the $$$ id recommend it.',happy
id23806,' great dia location. rooms very quiet and clean. bed very comfortable. windows !open to let in fresh air. like the micro wave and fridge in the room.',happy
id23807,' what a nice little place. large comfortable room pleasant common areas. fireplaces galore. an actual reading room (books fireplace - you get the picture). could stand some updating but not to the point where it is an issue. not for those seeking modern chic or luxury but if you want a pleasant retreat in the city at a reasonable price (for san francisco) you should consider it.',happy
id23808,' i am staying currently at this hotel for a quilting convention. this was my first time to californian and was lost in the big city. i was greeted by the most kind respectful and courteous gentleman bryan who welcomed me graciously as i was shell shocked being in the big city for the first time. everything was what i expected and more! once friends arrived we all wanted to see what all california had to offer. we all wound up going to out and having a wonderful evening all on the account of bryan with recommendations that made our evening timeless. i work in customer service and have to say something when i see it correctly.',happy
id23809,' the hotel was fantastic overall. the staff were extremely helpful through a difficult situation that i was experiencing. they were kind and compassionate and went out of their way to help me in anyway that they could. the hotel was clean and the value exceptional. overall this hotel receives a perfect score from me.',happy
id23810,' came to the alexander inn via tripadvisor. john could not have been more helpful on the phone. his charm combined with the excellent location of the hotel and the previous reviews sealed the deal for me. our room was on the -th floor with super views and a comfy firm bed. the included breakfast was much appreciated. we could walk both to the south st area and convention center with ease.',happy
id23811,' ive been staying here off and on since ----. it is basically the same hotel the rooms are a good size the staff are always super friendly (same staff several years running) and the beds are comfortable. yes it could do with a make over but it is ok. the biggest thing i like about the coral sands is i feel safe in los angeles here as to get to the room you have to be buzzed in by the staff and the hotel is not open to the street. free off street parking and free wifi is always a good thing too. it is reasonably priced handy to tourist spots and good food (thai town - minute walk) close to the hollywood freeway too. you dont get breakfast but there is a supermarket next door that does enough things for a fresh breakfast every morning. do your research read reviews here for other places nearby and you may end up here i certainly will stay here again.',happy
id23812,' we had a room with a private bath. it was close to the subway right across the street from beautiful central park. it took us -- minutes to get to our daughters appartment by subway and -- minutes to down town. the room was clean nothing spectacular as far as decorations but who cares? the staff was very nice and for what we needed ( a place to recharge) it was perfect. this will be our landing spot of choice from now on. anything needed was within walking distance including a wonderful place to eat breakfast each day just a few streets over. we tell everyone we know heading to the big apple about this place. the value for the price is right at the top of our list! how much time are you in the room in nyc? unless you are honeymooning!! n & k ramsey',happy
id23813,' we are a family of - adults and we stayed here for - nights from the --th dec. it is a great place to stay as it is only a few blocks from union square. the hotel staff were very welcoming the rooms were very clean and comfortable. the decor was lovely and full of character due to the fact that it is an old hotel. breakfast was great with enough of a selection to satisfy us all. the rate is very reasonable and if you want to be closer to union square and in a modern up- market hotel then expect to pay a whole lot more. there are homeless people outside but they are harmless and do not bother you. we all felt very safe here. we had a - bedroom room and it was perfect for us. the noise outside did not stop any of us from sleeping but if you are a light sleeper use earplugs and remember that you are in the middle of a city! i would definately stay here again and highly recommend it to you.',happy
id23814,' we just returned to st. louis from a week stay in san francisco. we could not have asked for a better place to stay. the room was so comfortable and clean. the location was perfect for walking any place we wanted to go. the staff could not have been any nicer or more helpful. we would highly recommend this hotel to anyone visiting the area. mark and terry',happy
id23815,' we just checked in..... walked to our room keys didnt work. went back to the front desk they issued new keys which... you guessed it didnt work. maintenance had to open the door for us and whew the foul stench that came from the room when the door was opened was stifling. it wasnt just musty but was the eye burning aroma of urine. of course the front desk says there are no other rooms available which i seriously doubt as the parking lot is only --- full. this place is rated a - star but if you closely at the rating categories more often than not the customer rates this place as terrible.... so take my advice dont book this rat hole!!!',not_happy
id23816,' i was a little wary booking this hotel only because a few reviews were quite negative.. but we loved it! perfect location only a few blocks from the inner harbor and very well priced! we waited until the last minute (wanted to check in sept -- we bought the hotel sept -- in the early morning...) and we had had our sights on the fairfield inn but their prices went up to $--- a room. while it may have been nicer there we got a king size bedroom at the sleep inn for $-- the day of check-in! you cant beat that! when we arrived we had no problem finding a parking spot (their spots are a little narrow if you have a bigger car but we managed) and check in was a breeze. i didnt catch her name but the woman at the desk was super nice. our room was on the -nd floor and it was super cute! i loved the colors (green and white walls dark brown furniture). it gave the room a very earthy feel. it was a little stuffy when we first got in the room but we cranked up the air conditioning and it was soon very comfortable. some pros and cons of the hotel pros: - great price and great location! the harbor was only a few blocks and we always felt safe. - super friendly and helpful staff - parking in their lot was only $-- a night or there were spots right across the street. this is pretty cheap from other hotels we were seeing. they were super nice too - the next morning we checked out at --am but they told us we could park there until around - or - when we came back from the aquarium and it wouldnt be a problem. - awesome water pressure! and it was one of the only hotels ive stayed at where the floor doesnt get completely soaked after you take a shower... :) - free continental breakfast! nothing fancy but it was nice not to have to worry about finding something to eat early in the morning. it is only running until -am though so do you do need to wake yourself up in time. cons: - short of calling their customer support number we couldnt get the free wireless internet to work. we tried on our iphones our ipad and our laptop tried various browsers... nothing! and my fiance is a computer technician so he tried a million different things but ultimately he gave up. we could see the wireless network but couldnt get it to work =( - we are heavy sleepers so it didnt bother us so much but like a few other reviews mentioned the walls are kind of thin in comparison to other places. a few drunk guests came home around -:--am (we went to bed around -- because we are lame) but you could hear them perfectly when they were in the hallway (of course they were also not trying to be quiet!) from our -nd floor room you could also hear the music playing in the -st floor lobby if you really strained to listen (it was very faint but there). but it wasnt horrible by any means. overall we really enjoyed our stay there and would definitly go back again! great value for your money!',happy
id23817,' good hotel with spacious rooms and courteous front desk. big plus is the shuttle service provided by the hotel to the convention centre and union station. they also drop guests to a few other locations. minus point is the very uninteresting breakfast and lack of choice for dinner. we stayed for nearly a week on official business and the experience was good and will deserve recommendations to future prospective guests hbo pamphlet is prominently left on table but no channel. local people advised not to venture out alone during the night though the surroundings are quite not lonely',happy
id23818,' my husband and i stayed here after driving around san francisco looking for a reasonably priced place to stay during our vacation. we spotted la luna and decided it was worth checking out. the updates they have made to the building and the rooms are great. you can tell it is an older structure but they have made the inside look like a cute little boutique hotel. the sky light in the room was a nice surprise as was the artistic decor. the breakfast was average. the staff was very friendly and helpful as we made our way around san francisco every day. there were many travelers staying while we were here and we heard a variety of languages spoken. we would definitely stay here again.',happy
id23819,' we just needed a bed for the night for our last night of holiday. thank goodness we didnt stay here any longer! had read the trip advisor reviews but didnt think it could be that bad - it was!! huge queue to check in. shoddy reception just dated. and once on our floor it was simply shocking. ripped carpets every bit of paintwork either chipped or peeling. bathroom disgusting chipped bath rusty plug peeling paint shower rubbish and dripped all night. aircon unit so old and noisy so we turned it off. this meant we could hear traffic noise and the baby in room next door crying. bed was comfortable but only one pillow. do not be tempted to book this for a holiday you will be dismayed. only saving grace was the friendly and helpful staff and that we could check out in the morning!!!',not_happy
id23820,' there are protests that are going on on wednesdays and fridays with unionized employees but they are very civilized and respectful. a little daunting at first but management was very accomodating for this imposition. the boycott is the union is perspective on a management change and management provided their prospective on the situation. both sides very respectful of the other. mike the front desk manager treated us with utmost respect and couldnt do enough for us due to the situation with the striking workers. we were upgraded and very appreciative of the gesture. the hotel frank is located in the middle of union square and is an ideal location for seeing san fran. you couldnt get a better hotel in a better location for the price. i would stay at hotel frank if we visited again. our daughter and husband as well as a couple of friends of theirs met us there and we all had a great time!',not_happy
id23821,' i have been to new york city several times and this was my first time staying at the hilton times square. the hotel was by far the best i have ever had in the city. from the manager chad to the concierge to the housekeeping staff everyone went about above and beyond to make our stay enjoyable. the location is perfect right by the e subway and so close to great restaurants and time square attractions.',happy
id23822,' from the moment i arrived at the hotel the staff made me feel welcome and special. i was in a hurry to get to a convention downtown and needed to check in early (-- a.m.). instead of giving my the typical attitude about the standard check-in time the front desk told me it would not be a problem because they had a room ready. for those who dont want to drive downtown there is an express bus that will take you there in about -- minutes. buy a multi-day pass and youll save a lot of money. the breakfast is a great bonus at the residence inn too. my only gripe (and it is small) is that i could hear the family staying upstairs from me. they were pretty loud but not loud enough to call the front desk.',happy
id23823,' being fortunate enough to travel to the city for business about every seven weeks im so glad that ive found the empire hotel. in a time when personal relationships with customer and businesses has gone away it is just not the case at this hotel. upon arrival im alway greeted with a warm smile and welcome back . zuli at the front desk always recognizes me and shows her appreciation for my continued loyalty to the hotel and does her best to always ensure that my stay is as wonderful as possible! the location is perfection clearly!!! room service menu is always delicious and the staff very friendly and courteous. im looking forward to my next visit already dm louden',happy
id23824,' great hotel close to most things that downtown chicago has to offer. upon check in they did not honor the expedia vip status. i have been a expedia vip traveler for - years and this is the first time the upgrades were not given i do not know if front desk did not know about the program or did not care. the bathtub drain did not work and for the three nights we were there it was not fixed i finally for my wife stuffed a washcloth down the drain so she could take a bath. don t get me wrong i liked the hotel it just seemed like they might be having some management problems. also the lower level was closed for remodel. not a big deal but i think management should have made notice when the hotel was reserved.',happy
id23825,' for a very reasonable price this remodeled and very clean hotel provides an excellent base for exploring downtown seattle. we stayed there without a car and explored attractions by foot. it is just minutes away from westlake station - the downtown hub of public transit. and a few blocks from pike street market. the staff was extremely helpful. we really enjoyed our stay at this hip hotel.',happy
id23826,' my boyfriend and i just returned from a week-long stay. and we were very pleased with our choice. the location was excellent - just a thirty-second walk from times square and a short walk to fifth ave. the hotel lobby was very stylish and contemporary with lots of room to sit and relax. the hotel restaurant (the aspen social club) is absolutely delicious and one of the best places near the hotel to eat! the staff at stay. was extremely helpful and friendly to us which made us feel very welcome. our room was on the -th floor and although it was small it was comfortable and modern. i mean all we did was sleep and shower in our room so what more space do you need? the bed was the most cozy place ive ever slept and there was a huge flat-screen tv in our room. we had no complaints about noise (both inside and outside the hotel) and the air conditioner worked perfect. our shower was clean and spacious. my only complaint about our room was that the boiler broke leaving the entire hotel without hot water for a bit.. but really that could happen anywhere. i would come back to stay. in a second and i plan on staying here again on my next trip to new york city!',happy
id23827,' the bedbugs were not as bad as the staff is non-reaction and overall terrible attitudes. we could live with tired old rooms for $--- but seriously every aspect of the staff there was terrible. yes we have several of our group get bug bites. stay away what a terrible place.',not_happy
id23828,' this is the first hotel review ive ever written - the reason im writing this is because the sheraton has delivered exceptional service to my family and me. i woke up early this morning because i was thinking about the daunting task of complaining to the front desk about an issue that was bothering me. when i finally plucked up the courage to go to the front desk i was met by max who greeted me with a warm welcome. i told him my complaint and he surprised me by saying well we will look into that because we want to make you a customer . i was so surprised because although making customers should be the main goal of every service company it is rare that that is the top of mind of the person helping the customer. there was no arguing with me no disagreeing or push back - max simply said he would take care of it. i felt comfort after this and i did not even tell him that i was actually planning to ask for a refund for the remaining - nights i am to stay here. max raised my issue with the manager solved my problem and even threw in free wifi for my troubles- he converted me from an angry customer to a loyal one. i am very now and i look forward to my next three nights here in the sheraton - thanks max! other comments: -all standard rooms have no fridge. i called room services and they brought one up free of charge -rooms are renovated and clean -beds are super comfortable -$-- self parking fee for over night parking (lot is conveniently close to hotel elevator)',happy
id23829,' i have to give this hotel the following props: location location location. and for the price (about -- for a double with a private bathroom) you really couldnt do any better in the near vicinity. afterall how much time are you going to spend in the rooms when youre within walking distance from most of the top destinations in sf? as for the service in my opinion it was a mixed bag. two of the clerks i met were super friendly and helpful but one barely acknowledged me. again though the friendly ones were very knowledgeable about the area and eager to share necessary information. the hotel did also include such necessaries like free wifi towels a fridge soap and a tv (ours was on the fritz though). actually my one (big) gripe is that our actual room was really gloomy. there was just a small window that didnt get much light and the interior although very clean looked as though it had seen better days. if youre going to sf with the mentality of staying in a lot you might find this locale a little depressing. however if youre just looking for a clean safe bed and kitchen access in a great location for a great price look no further!',happy
id23830,' i travel alot so good exercise facilities are important to me. the palace hotel right off market street in downtown sfo is a great location and the exercise facilities were darn near perfect. the cardio machines were good quality and in working order and the room was light and airy overlooking a large pool in a glazed glass room that reminded me of a greenhouse - very pleasant for swimming and morning laps and afternoon relaxation. the hotel celebrates its ---nd year in operation with rooms that were large with high ceilings making up for the view of the gravel roof next door. my only complaint is the internet is not free - not even wi-fi. lots of nice restaurants nearby and a short walk to the powell street cable car. im ready to go back again!',happy
id23831,' like the reviewer below we were here from -- jan for a week. yes the pool was beyond cold but the jacuzzi was working - it is a dial on the wall you have to turn just a shame there is no signage to indicate this. in terms of square feet per dollar the hotel is execllent value. we booked early through doubletree is own website and got a two room suite overlooking the charles for $-- a night. wed have got perhaps a shoebox downtown for that. the complimentary shuttle bus to harvard copley place the common the aquarium and fanueil hall is excellent. it doesnt take long to plan your day around the timetable and prebook your return trip or spend -- cents on a phonecall to request a pick up. otherwise it is a $-- taxi journey from downtown crossing. not really a hard choice to make! the terrace lounge is a great place for a drink or casual meal while the boathouse grille offered fine dining. both were good. there is free internet access in the business centre although be warned it is a teeny tiny room. drink and ice machines on each floor are useful and there is a trader joes supermarket across the river about a -- minute walk away should you want to stock up on anything else. if i had a complaint apart from the pool id say that the towels are a tad skimpy for a hotel of this calibre. not bad really for a week is stay if all i can complain about is that. all the staff we encountered were nothing but friendly. were unlikely to stay anywhere but here on a return to boston. be warned theyre spending $--million on a refurb over the next few months so you may want to enquire about possible disruption if youre planning a visit.',happy
id23832,' this is the biggest hotel in chicago with - --+ floor towers with all the amenities one could wish for. it is well located on the south bank of the chicago river - minutes walk from michegan avenue and the magnificent mile with millenium park and chicago is navy pier within walking distance. rooms are modern beds comfortable and views generally spectacular. our room had a mini-bar and large flat screen tv- but they are that not well lit: bedside lamps a standard lamp and desk top reading light struggled to lift the gloominess of lack of a central ceiling light. the only serious negative we found were the in house food prices. two eggs cooked any style --- us dollars. unless laid by the golden goose these are very poor value- so breakfast was taken at the corner bakery (open from -) at the junction of east wacker drive and michegan avenue- at one quarter of the price.',happy
id23833,' i love this hotel. yes there were some problems as mentioned in other reviews but the front desk was terrific quick to respond upgraded me to a better room. makes me wonder if other negative reviews were because mgt wasnt notified of the problems.friendly attentive service great location. you are better off ordering off the menu for breakfast rather than doing the buffet. my favorite hotel in boston.',happy
id23834,' i and many of my friends have stayed at this hotel for almost - years due to its location to a local business. the old staff was incredible and very accomidating yet this new staff is like dealing with children. the general manager doesnt seem to have a clue on how to deal with customer service and her employees. i have used the hotel - times over the past - months and every single time there is some issue...either the front desk is clueless on what rooms are available or items are missing out of rooms. billing is a nightmare they do not even know who what whenwhere or why rooms are paid. since the old staff left this hotel has turned into a dump with a cheap nasty feel to it. i will not be back nor will anyone i know....they just lost alot of business from us.....i hope the owner-owners can get a grip on this soon. also the amusing thing is that after staying here so many years some of the new staff has even lied about policies and time they have been here thinking that we do not know the way things were.....very sad indeed!!!!!!!!!!!!!!!!!!!!',not_happy
id23835,' older hotel but with a good ambivalence and kept in great shape . great views either side and a better than average hot breakfast. excellent pickup at airport and delivery to the cruise port(complimentary). rooms were more than adequate and clean. had thanksgiving dinner there and it was not only reasonably but very good. staff was very polite and accommodating. would use again.',happy
id23836,' me and my wife stayed here during the final week of out honeymoon to los angeles. we booked our stay here based on reviews on tripadvisor and were so glad that we did. one of the main things that was coming out from the reviews was the great service provided. the magic castle did not let us down. the front desk staff were incredible - after i had booked my room online i contacted the hotel to ask them for a few favours. nick on the front desk booked us a taxi to pick us up from the airport booked us a table at a top restaurant and also booked us baseball tickets - this was before we had even set foot in the country! when we were arrived we were amazed that the room we booked was actually an apartment with a separate bathroom kitchen lounge and balcony overlooking the pool. we loved the fact that the pool was open -- hours as was the front desk where we could get complimentary snacks and drinks whenever we wanted. most hotels in the usa (from what we have seen) do not come with breakfast when you stay but this one provides a complimentary continental breakfast. the hotel is also just a - minute walk from the main area of the walk of fame so it is perfect for tourists!',happy
id23837,' while many hotels are starting to show the wear and tear of the poor economy this one likely started downhill earlier than that. while it is not a proverbial rat-trap it still lacks the newness and the service levels of the newer courtyards and hamptons. it is surviving solely because of its larger business meeting crowd. interestingly their staffing levels have been cut so much that they no longer put the hotel bill under the door; instead you have to wait in line the old-fashioned way to check out - how ----ish and how inconsiderate of their guests. room service seemed like hospital food. they also failed to notice my hilton gold status. location is good if you want in the north end of the city. i would not return unless a business meeting required it.',not_happy
id23838,' i would first and foremost like to offer my thanks to matty mccaslin our concierge. between matty and hotel ---- my stay was pure bliss. the service was exceptional. the cadillac that matty arranged to drive us to dinner and pick us up was prompt and the driver friendly. the room was beautiful and the champagne perfect. the congratulatory card on our engagement will make it to the mantle and stay there for a lifetime. thank you very much for making our night magical. ps: the room was great & so was the view!',happy
id23839,' i was pleasantly surprised by this hotel in the middle of dallas. we stayed here (my little daughter and i) when traveling with my husband on one of his business trips. the room was not huge for a suite but it had a nice little kitchen with full-sized fridge microwave and even a little dishwasher. it was completely set up with dishes flatware pots and pans etc. we had - full beds which seemed a bit small but the room also had a couch-bed that our daughter used and seemed to enjoy. i found the beds very comfortable. there was also a nice amount of closet space and they offered free internet which i used extensively. they do not offer a restaurant or room service of courseother than the breakfast-buffet but there are several restaurants in the area that offer delivery for little or nothing. you can also purchase heat-and-eat type meals and a few ingredients in the little market which is very limited but still nice in a pinch. the free shuttle-bus will also take you around in the general area and i think they will even buy groceries for you if you need them to. if you were staying for a while it would be easy to buy some groceries and prepare some meals in your room or keep some left-overs to eat for a snack. as for the free shuttle we used it to visit several area attractions such as the dallas world aquarium and a few places at the fairgrounds and other people used it apparently to go to their business destinations. the breakfast was good with a different assortment of items every morning: bacon sausage breads eggs cereal fruit etc. we visited the outdoor pool once (it rained the rest of the time) and it was very nice and clean although it is not a wading pool for small children. it is more appropriate for older children who can swim or for adults. the hot tub was also very pleasant. the best part of this hotel though was the staff i think. they were very friendly- some went out of their way to help us. after my daughter and i returned from a trip the shuttle driver asked if we needed to go anywhere on our way back to the hotel so we stopped by a pharmacy to pick up a few items. the desk staff seemed to really want to get to know the customers and they tried to answer all our questions. this part of dallas is not very oriented toward children and yet they really tried to find things that would interest our daughter.',happy
id23840,' we arrived late in the evening and the yotel hotel was completely illuminated! wow..... i thought!!! we did a self check in which was new had never done that at a hotel but it was pretty self explanatory. we got settled in and headed down to the restaurant which was asian influenced and we sat on a pillow and ate dinner at a very very low long table. next to us was a couple who also just arrived and we chatted with them the entire evening. great conversation and cool people to meet. dinner was great and service was good. afterwards we headed back to our --th floor room with a breathe taking view of the hudson river and i really liked the decor. we were centrally located in times square and got around really easily. i definitely recommend the yotel for future stay is!!! ;)',happy
id23841,' last minute trip to sf and had no idea where to stay or what to do. checked out several hotels in the union square area and selected parc -- for the wonderful service ana v. gave us when we arrived to inquire about rooms. the entire staff from doorman to concierge was friendly and professional. ana assisted us in the hotel features and what was close by as well as answered all our questions about the city. she won us over. thank you ana my partner and i truly enjoyed our first visit to the city and will return to parc --. the hotel and room was everything you said it would be. thank you !!!!',happy
id23842,' just had a terrific - night stay at the fairmont olympic. room was spacious and well appointed. had very tasty late night in room dining - very generously sized chicken wrap and an ice cold beer the first night after late check due to - hour flight delay. in room ammenities included his and hers slippers thick bath robes and wi-fi access (free to president club members) the gym and pool area is quite enjoyable- and the staff there is very accomodating. i would definitely stay here again... highly reccomended!',happy
id23843,' this motel is a good location for sea world old town and the beach. clean and tidy with very friendly staff. worth the money.',not_happy
id23844,' you should not have to argue with customer service management or corporate to express that safety is an issue. my family and i stayed here for - nights. every time we arrived or walked out there was one particular guest either smoking or talking with workers or guests. this is a guy that would appear sweet until you find out that he was the one that did it ...if you know what i mean. seemingly harmless ...you have to know that these types of people are full of exaggerated and jaw dropping stories. i called with my issue after my family was followed to the gas station because he saw me accidentally film (to do reviews) him as we left the property for the last time because he was blocking the entrance again. his side of the story wins due to him being a long time guest and his concocted story.one guy versus a family. we were scared of him. if you check my video i even got scared after i noticed him and dropped my camera. during our visit there was not one time that he was not outside. he has a smart phone and records quite a bit. ashley utilizes a very defensive and demeaning tone when confronted about the results of her investigation . why am i offended? because i should not have to justify my every breath and concern. they knew which person i was calling about the first time and played sweet and clueless. i truly believe that ashley became defensive because of her biased views of the guest and she did not think that i would call back to find out what she found out. too bad the gm was out for the day...even though the gm probably would have sided with both of them. corporate says that this is a complaint against the guest...i beg to differ. take your clorox wipes...if you can weather the rude customer service and weirdos. wear shoes inside and sanitize everything that you touch! if you are allergic to dust cigarette smoke mold or mildew this is not a place for you. i have numerous pictures however you have to know what you are looking at and where it was to know what the image shows. the television mirrors faucet floors doors and lamps look as though they have not been cleaned in months. there was a hole in the bathroom wall. the iron had calcium deposits coming out of it and the cord was gummy. the furniture is stained (chairs and mattress included). even the gm welcome card was filthy. the artworks are water damaged and mildewy. i have never written a poor review of anything but the staff at the hotel itself and corporate pushed me over the edge.',not_happy
id23845,' we stayed one night for my husband is birthday. i was worried when we walked in to the lobby. it smells very musty like wet carpet. i told my husband that we couldnt stay if the room smelled the same. the room smelled fine it just seemed to be the lobby and the lounge that were so stinky. we got there in time for the complimentary happy hour. we had dinner reservations off property so we just had one drink but they offer two. the hotel provided us with a ride to dinner which was very nice. they also offer complimentary car service within downtown. we called for a pick-up after a concert but the car service stops at --pm. the cab ride from verizon theater was $-. we missed the cookie buffet that night and breakfast in the morning. i was disappointed to miss the cookies! the hotel is location is great if youre doing stuff downtown. it is just a few minutes from all the theaters and the toyota center and minute maid park. we will probably go back if we need a downtown hotel again.',not_happy
id23846,' an oasis in the middle of the city just seconds from seatac airport. free suttle to train and airport. livingrooms set up for guest with snacks and water bootles. rooms are very clean comfortable with darkening shades and ac. the grounds are filled with beautiful gardens paths bridges and fountains. truely amazing to be seconds from the buzz of the airport and the roar of the city and to be in a quiet wooded place.',happy
id23847,' it has arguably the best service of any hotel i have visited in the world. located among great shopping and walking distance to my favorite restaurants. dinner reservations managed by the concierge. my profile is distributed to all ritz carlton is. quiet rooms good temperature control very comfortable beds. i would highly recommend this hotel to absolutely anybody and expect them to have the same experience.',happy
id23848,' i stayed here for work and chose it for a couple reasons. it was on our list of hotels to try in chicago since it had a classic look to it. it was in the area i like to stay in and it was in the price range acceptable for business (and comparable to a couple others i was looking at). the staff is very friendly and accomodating and gave me a very nice corner room. this was even more appreciated since i arrived about --:-- am and appreciated have a room to drop my bags off in before i had to head out. the room was decent size but there were a couple draw backs. the rooms are old looking with some overdue wallpaper and fixture updates. the furniture is ok but could be improved and there were other needed updates like outdated switches in the bathroom some that didnt seem to work on anything. i know taking a shower at -:-- am can mean less hot water in a hotel but i had a lukewarm shower my second day. it was a pleasant stay but i have to say for the price i could have found nicer. keep in mind there is one elevator so it could be a wait. i was two floors up so i took one stairway up. it is entertaining as you see in part of the kitchen for ditka is restaurant. i took the other stairway down and was further entertained to end up in the back of ditka is dining room by the wait staff. neither one of these affected my stay but did make it unique.',not_happy
id23849,' originally stayed here for a weekend in october of ---- with a group of girlfriends. we had a wonderful time and a big part of that was the hilton garden inn. price for times square area is remarkable. microwave and refrigerator in the room with a cute little bodega across the street saved us money and let us have snacks and drinks after hours. the hotel is within walking distance of everything! the room is spacious and clean. the staff was friendly and helpful. our experience was so good that i booked another weekend in january with my husband. same great experience so i am returning in may for another stay. i have been visiting nyc regularly since ---- and have never found a hotel that i returned to . the hilton garden inn is my new home away from home and i would recommend it to anyone.',happy
id23850,' this was a last minute reservation for me. we were supposed to drive but at the last minute plans changed so i needed to fly instead. it was imperative that i get to los angeles so that i could attend my godson is wedding. this property exceeded my expectations. the bed was very comfortable the room nicely decorated and most importantly - i felt safe walking around the area. the only negative was the bathroom was small. i enjoyed the breakfast buffett it had a very nice variety. my check in experience was very positive kudos to the front desk staff. definite thumbs up on my stay.',happy
id23851,' stayed at hampton inn for a convention being held at the pennsylvania convention center. the hotel was around the corner from the convention center entrance so it was an easy walk. i drove and used the valet parking. i didnt need my car until checkout so im not sure how easy it was to retrieve your car if you needed something in it. the staff was very friendly and responsive. despite the large number of guests we never had to wait for elevators or in the breakfast area. the food selections at breakfast were good. the room was a good size and the shower had great water pressure. always ice in the ice machine. we didnt get to use the pool or fitness room but we saw others who had used it. i think the pool opened at -am. food:there was a great little pizza shop one block over (cheese-steaks pizzas beer) and the sheraton had a small restaurant-barone block over in the other direction. the reading terminal (across from convention center) was amazing-more food choices in one place than ive ever seen! it closes at - pm but we went there for lunch each day- the hampton inn is in a perfect location for us and the value was great. it is the city so there is alot of people milling around but we never felt unsafe. i would definitely return there.',happy
id23852,' i feel unbelievably ripped off by this hotel and i strongly recommend avoiding the affinia manhattan. i booked a suite on expedia and paid in advance. when i arrived i was told there were no suites only rooms. i was offered a free breakfast or internet connection as consolation. (do you really think a free coffee and egg makes up for not having a suite with a kitchen??) however it was late at night and i was tired so i said fine. when i got to my room my jaw dropped. the door opened to a long dark (and yes creepy) hallway. i walked in bumping my bags on the walls. at the end of the hallway was a room roughly the size of a walk in closet. now i have stayed in nyc a lot and am familiar with the size of rooms in this city. this room was exceptionally tiny. also it gives the feel of a tenement or family shelter. the carpet is ugly and worn the paint is chipped the curtains were a dingy grey not the white they were originally. over the window was a fabric valance covered with visible dust and dust bunnies. in the window was an ac unit covered in a dusty cloth. the window however was wedged open at an angle and looked broken. and when i tried to close it i found it was because it wouldnt close. yes that is right. the window was stuck open. the wood furniture was chipped and looked like it was from a thrift shop. the chair was a metal framed stacking chair with a dingy cushion the lampshade was white with brown stains. i could clearly hear my neighbors talking. and urinating. i wont go on. yes the ladies at the desk are friendly but that does not make up for how robbed i feel. they took my money for a suite and gave me a tenement room with a free coffee and egg. for that i ask. affinia are you serious?',not_happy
id23853,' the location really cant be beat! american grill restaurant to be avoided at all costs! husband got sick as a dog and i sent back food for the first time in my life!',happy
id23854,' excellent hotel! hotel was quiet room was clean bed ever so comfortable. the staff was very friendly and helpful! i stayed here while attending a conference at the convention center which was a short block away which was very easy to walk to in addition to all the downtown stores and restaurants. my friend stayed at the grand hyatt across the street and she wished she had booked the paramount hotel instead!. again excellent hotel and service!',happy
id23855,' we had the small room above the reception. clean room & in a quiet area at night. free parking comes in very handy in the busy city. leave your car there & use the muni system to get around. the receptionist clued us in to the public transport system & theres a bus stop to all the good stuff just round the corner.',happy
id23856,' we just found out that until the outside temperature reaches -- degrees that the boilers will not kick in. we have no control over the temperature in the room. yikes! the front desk did offer us extra blankets.',happy
id23857,' #name?',not_happy
id23858,' my wife and i arrived at the hotel at --am of jan -st. we were told at the front desk that the check in time is only -pm but that we could leave our lugagge at the hotel and come back between -- and -pm and the room would be ready. good time to explore the neighborhood. there is a duane reade in the corner of the same building and a very nice caffe right across the street (europa caffe). starbucks very near too. this is a great location for those who want to stay at broadways theater district. at --:-- we were back and received an upgraded room (booked city view stayed at times square view). our room was on the --nd floor and had a terrific view. very nice. rooms have a contemporary decoration of good taste. neutral colors. there is an ice machine in every floor (a bit noisy) but in ours it was far from the room (#----) and could not be heard. the hotel is very quiet and only ocasionaly we could hear people entering the rooms that were next to ours. very nice king-sized bed. very clean room. loved the wooden floor on bathroom (never cold or hot). there is a small sofa on the room a small coffe table right in front of it and a combination of office table-tv stand-mini bar in front of the bed. the ceiling is made of sound-absorbing material (maybe the reason why the hotel is so quiet). the room was very spatious and we could open - very big suitcases on the floor when packing to check out and there was still lots of space on the floor. there is something that we didn´t like. the hotel does not offer complimentary wifi. it is paid (- dollars-day) and explored by t mobile. all other hotels at the same level offer free access to the internet. the staff is very helpfull from house keeping ladies to front desk personel. our transportation to the airport was going to pick us up at the hotel only at -pm and despite the hotels check out time is --am we were promptly allowed a late check out (-pm) when asking at the front desk. we would definitely stay at novotel again and recommend it to friends.',happy
id23859,' i stayed at this hotel during a week-long business trip in mid april ----. this hotel overlooks lax and is a spacious and comfortable place to stay for business travelers. the front desk staff was efficient friendly and took the time to answer my questions about parking the hotel restaurants and wi-fi at check in. i was upgraded to one of the executive floors and the service provided by the maid staff was quite good. the room was spacious and quiet and equipped with a king bed. the wi-fi worked very well in all areas of the hotel (except the underground parking lot.) i enjoyed the dinner service at the higher end hotel restaurant. the food was great and the waiter was the perfect blend of attentive without being intrusive. the afternoon service at the bistro was also very good for a quick meal. the hotel has a rental car desk concierge desk pool and hot tubs and a small business center on the -nd floor. - tips for travelers...there is a small kiosk across from the front desk where you can print boarding passes for free for any of the scheduled airlines at lax. in addition the hotel shuttle departs for lax terminals every -- minutes. the parking for guests is located on several floors under the hotel. at check in the front desk clerk will provide a ticket for parking for your entire stay. hilton lax has close proximity to the --- freeway as well as sepulveda and other main street arteries. this is a very good place to stay for business trips to la or trips with overnight layovers at lax!',happy
id23860,' massive hotel with decent rooms and nothing very interesting or special. gets the job done for basic travel.',not_happy
id23861,' i stayed at the library on a business trip; i had the smallest room. the room was definitely small but it served me well for my needs. the bathroom was very nice. the staff was extremely helpful and friendly. the continental breakfast was very good. excellent location; just a few blocks from times square. all in all this is a great hotel.',happy
id23862,' we (family of two adults and four children aged between - and thirteen) stayed here for two nights on the first part of our west coast tour. we chose it because of the good reviews and as it was close to the airport. we spent a day in santa monica and the second day i drove into hollywood-beverley hills. we had a comfortable room with a view of the airport. the manager is reception was excellent and we were all quite impressed with the complimentary breakfast. although you have to pay to park it was easy with plenty of spaces and it felt secure. i would certainly use this hotel again if were ever in la as it was excellent value for money. the only downside was that the pool was out of service for maintenance.',happy
id23863,' i am amazed by the manchester grand hyatt - i was immediately wowed by the high ceilings of the lobby and general huge size of the hotel. the rooms were great - maybe a little bit dated for my taste but that is hyatt for you. huge lcd tv mini fridge telephone and internet facilities coffee maker basic amenities provided in bathroom. very comfortable beds - i slept well with no noise disruption. location wise couldnt be better room views over looking the harbor. short walking distance to most must see attractions. staff will provide a map if you need it and are to give you directions.',happy
id23864,' hotel allows way too much noise way too late. it was so noisy that we could not sleep until at least midnight. compllaints were simply answered with we can not control other people is children who were screaming chanting running through halls knocking on doors until after midnight. not at all what we paid for!',not_happy
id23865,' would like information from people who parked their car there while they went on their cruise? was it safe place? did they watch your car? was there any problems to & from the cruise dock?',not_happy
id23866,' we stayed - nights at the hotel in - rooms which i reserved and paid for in advance on their website. our king bed room was spacious with huge windows with a view of the hollywood hills and the hollywood sign. our children is room was a - bed room with a view of the beverly centre on the other side of the hotel. there were no issues with noise in either room. the rooms were well appointed and the bathrooms were clean with everything you need..robesslippers etc and loccitane products. big shower and spotlessly clean. the service of all staff was exceptional despite the hotel being --- % full. we only ate breakfast in the hotel and it was delicious with complimentary croissant and brioche. there was a massive gym and pleasant pool area but we were there to shop and eat and the location was perfect. beverly centre across the road-rd avenue shops and restaurants and only minutes by cab to the grovehollywood and beverly hills. there was free wifi on - apple macs in the lobby which was incredibly convenient and the concierge was so helpful. i only tipped a few times to doormenbellboy and concierge.there appeared to be no expectation just really great service. we will definitely stay there again when in la.',happy
id23867,' my husband and i stayed at the paradise point for our -- year anniversary. the resort was lush and well maintained. the lagoon and beach areas provided a romantic and secluded atmosphere. we were upgraded to the presidential suite and it was gorgeous! we are considering coming back with our family and staying longer to enjoy the other amenities (pool boat rental and bikes) since we ran out of time. beautiful resort in a beautiful location.',happy
id23868,' i have been staying at this property for the last -+ years and have watched it steadily go down hill each year. it is at the point where it needs a renovation in the worst way. the housekeeping department needs to be re-trained as well. the last few stays i have arrived at the room to find it dirty and disgusting. the restaurant isnt any better in fact i am at the point where i no longer eat in there.',not_happy
id23869,' we stayed here - nights on our way home from a long road trip...it was highly ranked on tripadvisor and was priced reasonably for a suite (with - queen beds) in the city (very important to give those car-bound siblings - and their parents - some personal space). i would recommend requesting a room back off the street as the trolley runs regularly right next to the motel day and night. the location was perfect for our one-day visit to the science academy in golden gate park which was just - miles to the north. (we hopped on the bus and transferred to the trolley and were there in about a half hour.) we also got to see parts of sf we wouldnt have gone to if we hadnt been staying in this hotel but make sure it fits your requirements as it is definitely in a different area (the zoo is very close). i read the reviews so i didnt expect a fancy place...and found just what i was looking for: an older extremely well kept art deco-style motel with character. i will agree with the reviewer who said it was a tad awkward to knock on the owners window when you needed help but they never did made us feel that way. surprise...it was quite chilly in the city the day we were there so the hot hot tub was the perfect way to end both nights.',happy
id23870,' i have chosen the paramount to stay in ny at least for the - latest times ive been in the city. new york is my favorite place in the world and choosing the hotel is a big deal. paramount is so perfect modern and sofisticated! and just next to broadway and at the corner of times square! isnt this magical?',happy
id23871,' for the price about $-- for a king downstairs..it is o.k. i would trade the fridge-micro for a coffee pot and shampoo. previous cleanliness issues remain unaddressed. carpet is shot & a good spring cleaning is called for. i also would prefer to see security out and about rather than hanging out in the lobby chatting.',not_happy
id23872,' my husband - year old daughter and i stayed last august. on the day we stayed it was very hot outside. the elevators they have in the building are tiny so if you are affraid of tight spaces take the stairs. with that being said the tiny elevators plus the heat made you sweat in them. that was our only complaint. we had a very spacious room and a great view of the street below. the maid service was excellent and the staff was very friendly and helpful. the beds were very comfortable. we liked that the alarm clock had a i pod dock so you could listen to your music. the location of the hotel is wonderful. it is close to everything. we had a very short walk to the american girl place which my daughter loved. there is also a nearby playground by the hotel as well. when my daughter was napping my husband walked to the beach and layed out for a bit. bring you bathing suits! this hotel was a great price and worth every penny. we would stay again!',happy
id23873,' great location for what we had in mind modern & nice decor friendly staff.',happy
id23874,' was looking for an inexpensive but safe hotel close to dowtown for a brief business trip. hotel was easy to find and check-in process efficient. room was comfortable and clean hotel was quiet with the exception of the firehouse around the corner (which was not too busy at night). appreciated the micro-fridge and having enough outlets for chargers and laptop. hated the towels like sandpaper - as was the toilet paper. no coffee maker was kind of a drag but what do you want for $--? all in all a decent place especially for the price.',not_happy
id23875,' im giving this hotel an excellent review because the quality location and price adds up to a great value. it is in the heart of wrigleyville - lincoln park area. wrigley field lincoln park the zoo the el (easy downtown connection) and fullerton beach are all doable on foot. there are more restaurants and bars in the area than you can try out. the sidewalk culture is young blue collar and yuppie; we felt safe on clark street pretty much at all hours. the hotel is your typical days inn but the staff was friendly and helpful. the continental breakfast is adequate. the hotel coffee wasnt as bad as weve come to expect in hotels. the wifi in the room was fast. the room was clean and comfortable. the room was small but you have to expect that in the big city. bring your favorite walking shoes! the cab fare to midway was about $-- worth it to us.',happy
id23876,' clean motel with free parking in a lovely neighbourhood. location close to busy streets as lombard or chestnut and at walking distance (if you like walking) of fisherman is warf. public transportation easily available. the only negative thing was that the heater in the room was quite noisy.',happy
id23877,' while living in the metro area a combination of convention dinners adn events made staying in ny more sensible that traveling home at a very late hour. thus i really only needed a bed to sleep in. hotel mela provided that. the room was small without any chair to sit in (not sure it would have ift anyway) and there was no view to speak of. but the bed was comfy the shower hot and with pressure and the staff friendly. the average rating reflects the fact that i had no need to any other services. would i stay here again? probably.',not_happy
id23878,' from the moment we spotted this resort from the drive in we were in awe. if you find yourself in the san antonio area i highly recommend making this your stay. we pulled our car up to check in and were immediately greeted by hotel staff who promptly took our luggage out of the trunk loaded it on the cart and wheeled it in the hotel. they guided us to the check in desk and within - min we were headed to our room. i cant get over the staff at this resort. so friendly and helpful. you truly dont have to worry about a thing. highlights: ~pool area: thousands and thousands of comfortable beach chairs! nice bar as well. ~spa: had two treatments here (pricey ~ but avg for resort) and they were both phenomenal. again staff was so accomodating and friendly. ~grounds: absolutely beautiful! lovely walking trails. ~laundry room: spending -- days away from home it was wonderful to have a laundry room right around the corner from my hotel room. everything was provided (detergent fabric softener). just another worry that you dont have! ~drinks: again kinda pricey but normal for resort. they comp you two free drinks at check-in. i was only here two nights (not long enough!!!!) and didnt have time to explore the entire resort but honestly it was by far the best experience i have had a marriott or any resort for that matter. thank you jw for a memorable experience!',happy
id23879,' we were greeted on our arrival by keith who seemed to be working the front desk most of our stay. he greeted us by name and made us feel so welcome throughout our stay. we are a platinum member and received a room upgrade...nice room. also many staybridge hotels we have stayed in have no covered drive through (to check in)...this one did which was convenient when we check in during a rain storm). we took advantage of the fitness center (nice) and laundry facilties (complimentary). this staybridge is definately upscale and we plan on staying here again when we visit memphis again. oh shopping & restaurants were all close by and they provide a complimentary shuttle.',happy
id23880,' i travel to nyc for business almost every week and have been staying at the loft off and on for the last - months. it has been a great alternative to staying in a hotel. the space is large and fashionable. the rooms are clean and well appointed. the loft manager has been courteous and eager to accomodate. i also enjoy meeting and interacting with the other guests. the location is ideal.',happy
id23881,' i had some friends come in from out of town and i was looking for a place for them to stay in town and ive had family members stay at this embassy suites and loved it. so i booked three rooms and they were spacious and comfortable the staff was friendly and nice and the breakfast was awesome',happy
id23882,' the lobby was clean and the the front desk clerk was very professional. check in was quick and easy. the room was excellent decor is updated no big heavy bedspreads all fresh clean linens. we grabbed the shuttle that is provided for all the area hotels to take us to the airport for an early flight and did not use the restaurant. it was convenient departing every -- minutes for the roughly ---- minute drive to midway airport. we would not hesitate to come back although i thought it was a little pricey for the convenience. the stay & fly price was $--- + taxes.',happy
id23883,' very loud hotel especially if anywhere near the elevators. not only do you hear guests but the elevators themselves are very noisy. we went sightseeing the second day returning to the room at -:-- and maid service still hadnt showed up. that was fine we went to the bar for a $--.-- martini (nothing special for the price) and when we returned the room had been tended to. the next morning we changed into our workout clothes and went to the fitness center only to discover a $-- per guest charge to use it!! we went to back to our room to shower and discovered that the maid had removed all but one bath towel the day before!! after being on hold with guest service for over -- minutes my husband went down to the pool to get towels so we could shower and leave. they offer a complimentary continental breakfast but only to guests staying in the very pricy tower rooms. otherwise you can purchase the meger option for a whopping $--.-- plus tax and --% gratuity. what a rip off. luxury hotel prices but mediocre service and quality at best.',not_happy
id23884,' i just completed a one week stay with my wife at this hotel to celebrate a very significant birthday. the french quarters is an excellent european style hotel. the hotel is newly decorated so everything is in great shape. our room (a standard king) was plenty big enough and the bathroom was comfortable and nicely done. although our room fronted on --th street double-paned windows kept out the noise. the sun in the morning was a real treat. this is not a hotel with a fancy lobby and gigantic breakfast...just comfortable well-decorated rooms with friendly staff and a great location on --th street surrounded by good restaurants. this is a real treasure. it is certain that i will return. please do not go here if you crave a massive high rise with a gigantic lobby thousands of bell boys and a big lobby.',happy
id23885,' this hotel is right under the flight path to lax and i was impressed that i did not hear a single airplane land or take off. other than that this was a standard issue hotel with cookie cutter decor and a bit of trash on the floor from the guests that stay before us.',happy
id23886,' we stayed for three nights and had problems parking everytime we returned to the hotel. when there is a parking space it is next to impossible to get out or you are in danger of someone else hitting your car. they say to park at your own risk. on the street parking is available at $-.-- per hour between - am and - pm mon - sat. free on sunday. or you can park in one of the local pay lots for $-.-- per day or more. everything else about this hotel was great. our room with the king bed was bigger than the ones with the - queens. the breakfasts provided were excelent. the kids loved the pool and workout center. so if you choose this hotel please come prepared to deal with the parking.',not_happy
id23887,' stayed here two nights - night before our cruise and night after. first night was horrible - couldnt get the air conditioner to work suite was very small (there were - of us) and no coffee early a.m. however when we went back the next week after our cruise we had a much bigger suite plenty of coffee and hot breakfast in the morning and the air conditioning was better . it was very expensive in my opinion. on the positive side the rooms were clean and the location was very convenient to shops restaurants and even the waterfront if you didnt mind a bit of a walk. didnt need a cab for anything.',not_happy
id23888,' the room was a nice size the linens were very comfortable and the bathroom was huge and included a tub and separate shower. the staff was very friendly but not intrusive. the bar at ruth is chris downstairs had a good happy hour menu! a very nice place to stay for business or fun.',happy
id23889,' my husband and i wanted to get away for a night to shake off cabin-fever. at the last minute i cruised the web and found that the millenium had a room that night for $---! the hotel is right across the street from quincy market-fanueil hall and just a short walk to the north end (italian area). we could even see haymarket where vendors of vegies fruits assorted cheeses and such gather outside friday-sunday. the prices are a steal for you bargain hunters. pomegranates for -- cents! the hotel is hard to find from the outside a pretty non-descript brick building. you drive into an enclosed rotary at the main entrance to check in and to valet your car if you want. we did. this convenience costs $-- for overnight parking till -pm the following day. we ended up leaving the car till about -pm the next day for an extra $--. we just didnt want to deal with parking. but if you want to save some money you can try other parking nearby. it will not be cheap by any means but it will be less expensive than leaving your car with the hotel. or you can take the train to the hotel and ditch the car altogether. boston especially this area is a walking city. the lobby was very tasteful and mellow the four star rating showed. there was a concierge immediately available. the front desk was a place you could sit at very nice. the employees including the valets were very courteous and friendly. they really added to the stay. there is a nice bar with a special martini of the week. we peeked into the restaurant but didnt eat there. the north end called to us. i have read that the rooms vary a lot. ours showed its age particularly in the rug but the furniture drapes and such were of good quality and everything worked. there was a large floor to ceiling window. ours was a handicapped room by chance. so there was the occasional mark on the wall from a wheel chair nothing more. the bed was low nice to see since it amazes me how many handicapped rooms have beds so high that it would be very difficult for a person in a wheel chair to get into bed. everything a traveler needs was there an easy outlet for your laptop a safe an extra pillow a robe. most surprising was that the tap water was delicious! we never drink hotel water but always try it. this water was great! it was ice cold and nicely aerated really a treat. free drinkable water! in the bath there was a walk-in shower a heat lamp good brand toiletries and very absorbent towels. i have long hair so i notice the towels. i didnt have to use the hairdryer. in the bedroom there was a love seat with a coffee table a desk an entertainment center with drawers and a mini bar with snacks and drinks. the bed was just okay comfortable but the sheets didnt set off my allergies nice for a change. they must have been rinsed well. there were only two things i would change. the television was too old to have a video jack to plug our ipod touch into to watch movies. i know i am being picky but we were looking forward to using the touch a christmas present. the mini bar snacks were boring. mostly just stuff that you could pick up at a convenience store. if there had been more upscale chocolate like godiva or maine cottage foods i would have sprung for the $- but for hersheys and m&m is no way. a four star hotel with - star mini bar. in the end we are really to have found this hotel. just for the chance to stay in a great location at this price in boston is excellent. the hotel appointments and wonderful staff make it a steal. we will be going back when cabin fever strikes again would recommend it to friends and will probably try one of the better rooms if they are available.',happy
id23890,' i was impressed from the greeting by the front desk and it got even better after that. i was able to have a timely check-in and was able to arrive to my meeting on time after check in. the breakfas was more than i expected and save me and my company time and money.',happy
id23891,' two days ahead i called to verify my reservation would be held as my flight was quite late. they hung up on me! yes it may have been an accident but wouldnt you wait and see? when i arrived near midnight on saturday there was a wedding. at the entry was no doorman or bellboy to help with my bag which fell over constantly after the cabbie took it out of the trunk. the people outside smoking looked a bit sketchy. there was nobody from the hotel right inside and you have to go down a long hallway to get to the front desk. there they didnt appear to want to help me check in and i couldnt hear above the loud music. the one checking me in never increased the volume of her voice despite me leaning in and having her repeat everything! i was given a crap room right next to the elevator bank. okay i didnt specify and can accept that as my fault. never did i see a strong contingent of hotel personnel out front past -pm when it was getting dark. the neighborhood isnt the best either. i would think they could discreetly mention that to single women staying there - but they didnt to any of those i spoke with during my stay. the temperature in the rooms was frigid and the thermostat could not be adjusted in many of the rooms. when you would turn it up it never got warmer. you had to turn it off or freeze yourself to death. i would never recommend this hotel. also why they needed to charge for wifi is beyond me. i mean per day and you couldnt due it by day it was the entire stay or nothing! motel - has free wifi and probably friendly staff.',not_happy
id23892,' four of us (all adults) decided to visit memphis for two days and see the sights graceland civil rights museum beale st. etc. i booked two rooms for our stay at the sleep inn after reading the many positive reviews for the hotel on tripadvisor -- which i do often when booking reservations at hotels that i am not familiar with. originally we had only booked for one night but called the hotel while on route and asked if we could have the same discounted rate for both nights. no problem. this particular sleep inn is right downtown on the trolley line so its very convenient to the many downtown restaurants as well as beale st and other tourist attractions. i cant say enough about how helpful and courteous the staff at this hotel were not only were they a very friendly bunch of mostly younger age folks but they were always eager to please. the continental breakfast was fairly standard stuff and the two days we were there for some reason they didnt have waffle batter for making self-serve waffles but all in all it was not a bad spread. other reviewers have noted that the rooms are a little smaller than those found in other hotels perhaps but not significantly so we certainly were not cramped by any means. on our second (and last night there) there was a water main break down the street from the hotel and as a result there was no running water the morning we were checking out. that certainly was an inconvenience but it certainly was not the hotels fault as some hotel guests seemed to think; furthermore the hotel staff was extremely apologetic and tried to be as accomodating as they possibly could given the circumstances -- they also voluntarily deducted $-- from each of our bills which in my opinion was not necessary given we were checking out anyway but was certainly appreciated. finally i rarely give a hotel an excellent rating but our stay was such a positive experience i thought this particular facility deserved it especially in light of the water problem and how the staff tried to handle the situation. if your travel plans call for a stay in memphis i would strongly suggest you consider the sleep inn downtown.',happy
id23893,' my sister and i chose to stay here overnight before catching a flight to new orleans. the staff were incredibly friendly no problems with an early check in (which we appreciated since we had just flown in from australia!). the shuttle pick up at the airport was easy to find and we didnt have to wait long for the it. the room itself was very comfortable. probably the only thing i wasnt ---% with was that there was hardly any room on the basin counter top to put our toiletries. check out was quick the next day and once again we didnt have to wait long for the shuttle to take us back to the airport. i will definitely stay here again. oh and there was also a couple of eateries within walking distance if you didnt want to eat on site. we had lunch and breakfast on site and the food was very nice. staff service was very good too.',happy
id23894,' no complaints about this residence inn. maid service was fine parking good location is great. within walking distance of restaurants shops and my favorite whole foods. the gym is very small though - or - cardio machines and not enough room to stretch yoga etc... breakfast was good standard fare. the evening reception was good beer and wine. tuesday had a small keg from the nxnw brewery down the street which has excellent beer. i usually dont eat the food at the reception but i did try the pizza which was pretty good. wireless internet worked ok a bit slow which is usual for most hotels i stay at.',happy
id23895,' we had a good stay we were there for a week. we stayed in an upgraded room which had a flat screen tv and two double beds. the carpets look very dirty but just keep your shoes on! great location close to most things. enjoyed our stay. for the price i would definitely reccomend',not_happy
id23896,' we spent spring break with my teenage daughter and her friend. our suite had a family room with pull-out bed for the girls and my husband and i had a kingsize room with balcony. the bathroom was separated into the toilet-shower and vanity area. there was an entrance from the family room and the bedroom into the bathroom. the grounds have - different pools - we chose the adult only pool and the kids went to the bigger main pool. the grounds are awesome - especially if you like to walk for a workout - lots of hills!!! the restaurant at the top of the hill was fabulous!! even if you just go to the terrace room for drinks you can enjoy the view. if you are a hilton member you get an awesome buffet breakfast for free every morning! workout room did get a little crowded in the mornings but there is also a great walking-hiking trail right next to the resort and tennis courts. it was also a short -- minute drive from the airport.',happy
id23897,' stayed at the amalfi during a pre-turkey day weekend getaway with my husband. we checked in a little after noon on saturday and were pleasantly surprised that our room was ready. the check in process was smooth professional and welcoming. they even have chairs at the check in desk for guests to use while registering. our room was just as expected. not huge or lavish but we had a great rate and were quite pleased. the decor is modern and the room had a flat-screen plasma tv an i-home alarm clock etc. went to lunch at harry carrey is italian steakhouse across the street and split a huge italian beef sandwich at the bar plus we each had a cup of soup. after that and a couple of stellas we were ready for shopping at macy is (three to four blocks south) and along the miracle mile -- just a couple blocks to the east. we did attend the free reception. it was crowded but everyone was friendly and we enjoyed some wine and the provided snacks. we were a little disappointed there wasnt a view from the reception room as there were fireworks along the river that evening. the next day the breakfast was available by the elevators -- a few types of juice bagels sweet rolls etc. plus coffee and tea. overall we were very satisfied with the hotel service etc.',happy
id23898,' once again had an incredible experience staying at the oxford hotel and did not want to leave. from the friendly door man to the welcoming lobby... to the food. i am a service snob but was only pleased with my stay. the cruise room desserts and cocktails were a very pleasant discovery since i did not try it last time. i expected good but got great. i need to point out that the bartenders working on the evening of --- were exceptional - they carried themselves with class but were nothing but friendly and had none of the entitled attitude of certain other --- star places. i love this place and did not want to go home. frankly you could charge more for this place!',happy
id23899,' great location comfortable rooms...within walking distance to broadway shows attractions in times square. but tons of people blocking the front entrance and lots of traffic in the area.',happy
id23900,' wasnt expecting much here but i did want hot water. none provided nothing that they cared to do about it. skip this uninspired dump and find another place to flop where you can take a shower.',not_happy
id23901,' the hotel was ridiculously overpriced. the area being close to hell is kitchen and its great selection bars-restaurants etc is probably the only positive thing to mention. the staff is just ok the rooms are so small i could not believe literally!! i have never slept in a room of this size in my entire life. (like staying in a box) i would never come back to this hotel!',not_happy
id23902,' visited san francisco for the first time and based on the price location and overall good reviews on trip advisor decided to stay at the parc --. overall grade c ..... paid a little more and got a corner room on the club level. nice to be up that high and get a good view but save the cash and get a view room. i got access to the club lounge ( really not worth it). i went there in the morning for coffee and muffins but that was it. when everyone comments on the great location believe it: if you take the bart from sfo the powell st stop is a --- a block from the hotel. this is right next to the powell st. cable car turrn around. and yes.... the westfield shopping mall is just a block away. my opinion only ......do not waste your money eating at the restarants( the barley & hops especially)they are very overpriced and the food isnt all that great. as far as the remodeling goes...... gee if this is what it looks like now what did it look like before. yea its nice but nothing lavish. now i understand why all the reviews focus just on the location aspect of the hotel overall its a very nice hotel to stay at but for accessability and location to everything it cant be beat. p.s. i stongly suggest taking the san francisco comprehensive shuttle tour. you get a great tour guide and an idea of where everything is located so that if you want to go on your own you have an idea of where it is and what youll see.',not_happy
id23903,' we stayed for - nights last week and enjoyed it...nice hotel quiet and great location. concierge debbie was very helpful. we did not eat at the hotel but did enjoy the complimentary coffee and tea in the dining room early morning. we would definitely stay again.',happy
id23904,' we stayed at the w because it had a central location with a metro station underneath the hotel. this was great as it allowed us easy access anywhere we wanted to go. unfortunately the hotel itself was a letdown. it is very young and hip and we just werent cool enough for this hotel. the rooms are lovely but we had a few difficulties which did not get addressed in a timely manner. we also returned late one afternoon to change for dinner and our room was not made up yet--had to ask at the front desk. the reply was oh do you still want it done? the security thing is weird and makes you feel like you dont want to leave the hotel at night as they are so suspicious of you. if you have a hotel passkey how many times do you need to show it? also we could not get in any of the doors except the main door even after showing our passkey to security--apparently these are locked down. on a cold rainy night it was really annoying to have to walk around the block to get into the hotel. also be prepared to pay a surcharge for just about everything from water to internet access. if you are cool and hip and dont plan to leave the hotel at night this is a great place for you. the metro close by is a huge plus but not enough for me to stay here again.',not_happy
id23905,' es un hotel con una ubicacion privilegiada cerca de todo dentro de lo mejor de chicago fuera ideal alguien que hable español en frente del recibidor lo unico malo es el aire acondicionado muy viejo el baño muy pequeño y no tiene desayuno incluido',happy
id23906,' we stayed at the hotel - nights. we were very nervous about the size of the bathrroms after readin gall the reviews. when we arrived they asked if we wanted a king size bed. the room was nice an dthe bathroom was big. the only thing they need in there is a counter. there is just a little table for your things in the bathroom. we had a great time everyone was very plesant! will stay there again!',happy
id23907,' wonderful place to stay in san diego. buffet breakfast was very good; great selections and more than enough choices and food. highly recommend. first time for us on shelter island and the bay club was a great first time choice.',happy
id23908,' i think the property may still have been under renovation when the last reviewer stayed here. there is still a little work underway (painting in the lobby) and a huge pardon the dust sign in the lobby. staff is gracious and friendly. asked for a room away from the elevators & ice machines and im at the very very end of the hall. spacious room. free wifi. nice couch - one you can actually lay down on and watch tv - -- hdtv by the way. rate was $-- which beats other properties in town.',not_happy
id23909,' my daughter and i spent two nights at the georgetown suites during a college visit august -----. we had a studio suite ($--- a night). the hotel was very nice and the location was very central just off of busy m street nw on --th. despite its proximity to the shopping district the hotel was very quiet. georgetown u was a short cab ride away and we walked to george washington u. the suite was complete with a full kitchen--big refrigerator microwave sink stovetop cabinets. i cant remember if there was an oven. the bed and pillow were very comfortable--i did not even have to use the pillow i travel with! there were many closets and a dresser and desk. the hotel features bath and bodyworks shampoo etc--always a plus for me! breakfast included cereal fruit yogurt cereal bars poptarts toast good bagels pastries muffins coffee tea etc. i was very with the rate although i will warn that there is a parking fee of $-- per day. you do have unlimited in-out privileges. also note that the ceilings were low--i am not sure an suv could fit in there. check with the hotel. we stayed at the --th street location having read on tripadvisor that it was preferred. it has a nice courtyard off of --th street that was pretty with landscaping. recommendation for dinner is bangkok joe is asian cuisine very tasty and upscale but not too pricey. great location at ---- k street nw (walking distance from the hotel) and in the fun washington harbor area (shops dining people watching harbor walk). m street has lots of shops and restaurants too. all in all a great hotel in a great location.',happy
id23910,' this was a great find on easytobook.com. the rate was such a discount. i always wanted to try hotel indigo. i would never have paid full price. thankfully i didnt have to. a great boutique hotel in chelsea. walked or took the subway everywhere we wanted to go. nice amenities. coffee etc. i loved that you could open the window a bit and get fresh air. believe what they say about the glass wall in the shower but who care if the floor gets wet? it was no big deal.',happy
id23911,' let me start out by saying ny is an expensive place to visit! we were looking for a family (for -)  friendly clean place that we could walk to times square. we selected this place based on a special offer email we received. it was still something like $--- a night but we went for it. it is easily the most bizarre slice of hotel wed seen (not counting londons doubletree) it was a narrow grouping of - rooms per floor and went a ways up. somsandwiched between a days inn and something else. we were cool with it though until we saw our room! for a family of -: - the - queen beds were built into the walls with a small floating shared nightstand - there was a window ac unit (you needed to climb on our bed to access it) - there was no way to lay down suitcases to access as there wasnt enough floor space. so we kept our bags packed and pulled them onto our beds to extract items then place them back on the floor upright. - the bathroom was unfinished and had a pedestal sink. there was no toilet cover so you had no choice but to lay your clothes and essentials on the floor. - maid service was very noisy in the entire hotel(youre right next to exerything) - the free business center is in a basic bomb shell area with no wifi just ancient desktop pcs! i had to conduct my businiess phone meeting with vacuums and lots of people. - no bar to grab some wine or snacks - there was however breakfast offered all in all.... what youd expect in nyc. it wasnt perfect but the price was right. dirty rooms good locale and crackerbox tiny! maid service sucks wake up call never came',not_happy
id23912,' arriving we had a hard time finding the wingate by wyndham because the trees block the sign if you are coming from the east on i---. then we had to wade through the smokers to get to the lobby. yuk! i have migraines triggered by smells. please move the smoking area. then one morning we were eating breakfast and one of the breakfast attendants emptied the full trash can (hooray) with both hands and then on her way to take the trash out she decided to rearranged some of the food that patrons were supposed to eat with the trash bag in the other hand. she had not washed her hands (gross!) it makes me wonder how many times she has done this and if i ate some of the food she rearranged with trash hands.',happy
id23913,' the staff has ben exceptional we were driving in from the airport and felt like we were not going in the correct direction so we called the resort and the desk clerk talked us to the resort entrance. we had groceries and our luggage the valet were there to load and unload for us. the room is large full kitchen and laundry jacuzzi all clean and in order. if i had too search for simething that needed improving it would be the couch! one other item that would make the living room homey would be re recliners! we would highly recommend this rresort and the staff. jack & sharon',happy
id23914,' i recently attended a conference at the beautiful renaissance austin hotel and spent three nights there. the rooms were clean in well working order and appropriately furnished; they are however starting to show some wear. the common areas are excellent for conferences the conference rooms are well equipped and the staff are extremely helpful efficient and friendly. every member of the staff with whom i came into contact was very professional and expressed a genuine concern for my comfort as a guest. the coffee packs in the room traditionally have one regular and one decaf; when i asked for additional regular packs they readily gave them to me without charge. parking is free unless you use valet parking which i recommend during inclement weather. wifi is not free. i would be inclined to return to this hotel the next time i am in austin.',happy
id23915,' we selected the us grant because of its location but after experiencing it id select it even if it was well out of the way. the room was spacious the bathroom was outstanding. the staff treated us as if we were a guest in their home. we had dinner at the grant grill where the food and service couldnt have been better. we returned to the grant grill twice -- fairly remarkable since we were there less thna -- hours.',happy
id23916,' everything you would expect from a conrad. the staff are very pleasant. only slight irriatation is that reception is on the fifth floor.',happy
id23917,' weve stayed at this hotel for - nights. the room we were in was a bit dirty small and old looking (not in a cool way) and only had two small windows that were facing the buildings at the back of the hotel making our room very dark. the surroundings were bad and not safe. i would say that there is a huge difference between the lobby of the hotel which is elegant and beautiful and the quality and look of the rooms. weve also ate at the restaurant inside of the hotel (the one on the lower floor) which had ac so high we were literally freezing inside rude staff and served us horrible food!',not_happy
id23918,' we were slightly worried about staying at this hotel as some of the reviews are not all that great however this hotel is amazing! okay the rooms are tiny the hallways are tiny but the beds are so good and the view from our room was great (empire state building). the hotel is really close to everything in new york city and most places are only a $- cab fare (we walked most places). the doorman was fantastic as was the north square food (breakfast was average but the dinners are to die for - we ate there - nights out of -). would stay here again and recommend to anyone.',happy
id23919,' beautiful hotel. great location. pure bliss. loved it.',happy
id23920,' as a travel industry professional i have both inspected and stayed at many wonderful hotels worldwide over the last -- years including new york. after reading the reviews we had some very high expectations in several categories which were exceeded on all counts. the trendy hotel itself large and luxurious rooms and helpful staff and central location were simply unbeatable. i have previously stayed at the ritz carleton battery park hilton millenium and affinia but none came close to the london. the hotel provided a complimentary car service to penn station on our departure to penn station but for the most part we had subway access just a block away. the rooms are huge with a large separate living room and extra comfy beds which are heaven after a long day. i cant imagine staying at another hotel other than the london on my next trip.',happy
id23921,' my husband and i enjoyed - nights at the us grant. i agree with most of the other reviewers comments. lovely rooms - air cond worked hard to keep room cool; hard to watch tv from uncomfortable chairs and distance from bed to tv but all in all a nice stay. nice amenities. great room service dinner and breakfast in the grill room.. excellent service from staff. beautiful lobby bar restaurant etc. good location for walking anywhere. unfortunate view of unkempt area between our room and horton plaza but area felt really safe including walking home from ballgame at petco park at --pm. would stay again - probably request different room location and possibly view room first.',happy
id23922,' im not a person who often writes reviews but im prompted to write one for this hotel only because i wish i had had read a review written with forth honesty which could have warned me what an utterly terrible experience a person is bound to have should one opt to stay at this place. from the extremely extremely rude lobby attendants to the disgustingly dirty yellow-brown linens to the cigarette burnt bed covers to the nauseating and unrelenting smell of raw eggs throughout (including the rooms) and aside from the fact that you have to borrow the hair drier from the lobby... this horrible place should never be an option to consider when visiting san francisco! this is an amazing city full of life and beauty... and plenty of other hotels to add to your experience... not detract from it.',not_happy
id23923,' the beds are small in the twin rooms. the position is unbelievable. it is right in the middle of time square. the hotel is really nice. the rooms are great except that there is no minibar or fridge. yes you can buy drinks outside but they are real expensive ad if you want to go to walgreens to buy your stuff then be prepared to queue for -- minutes. overall would definitely stay there again. no free wifi in rooms only in the lobby.',happy
id23924,' it is not often i can say this...everything was perfect. room was great bed was comfortable. food was superb staff was friendly and efficient..ahhh!',happy
id23925,' my -- yr old nephew and i stayed at hotel lawrence on a saturday night. we had a wonderful time. the staff were friendly pleasant and helpful. the valet service was prompt both upon arrival and departure. we asked for - blanket and it was delivered by the time we got to the room. breakfast was tasty. we got to make our big-texas shaped waffles with fruit. starbucks coffee!!!! my newphew had a variety of muffins pastries cereal juices water eggs from also to choose. we had permission from the front desk to explore the hotel to experience a hotel built in ----. i have back problems and have to sleep on a couch at home but hotel lawrence queen sized mattress was sooo comfortable. i have got to get the brand of the mattress. i slept through the entire night. first time i can remember doing so. i have read reviews complaining about the slow elevators. yes they are slow but the hotel was built in ---- come on cut them some slack-what do you expect. the hotel is conveniently located to museums and restaurants within walking distance. i felt very safe walking with my nephew downtown in the westend to explore the candy shops souvenir shops and any type of restaurant one would want. we did not realize there was a restaraunt in the hotel. next time we plan on trying it. thank you hotel lawrence for making this a spring break experience my nephew and i will cherish! oh yes free internet so bring your laptop! tammy leitzel',happy
id23926,' we booked this hotel and after reading reviews on here thought we had made a mistake. however our - nights stay was a good one really good location close to fishermans wharf cable cars and -- minutes walk to the alcatraz ferries the bedrooms were a typical holiday inn you could be anywhere in the world and it will be the same sort of décor and lay out. room was in the main block over looking the pool so no problem with noise visited in march and the nights were a bit chilly but the room heating worked really well and a quick trip to the coffee bar for their hot chocolate was a winner. being spring break we did have a group of young kids running around quite late one night but not sure this is the hotels fault? still i am sure we woke them up early the next day! we only ate at the hotel once. compared with uk portions a starter would be enough for most people the mini burgers and fry’s was like a main. only annoying thing was being a priority club member the reception told me i got a % off the bill by showing the restaurant my member’s card when i go to pay. i did this and was told sorry you need a card from the reception so i cannot give you a discount. did not even offer to walk - minute to go and get one for me. did not have breakfast at the hotel but used denney’s diner which is just around the corner. if you are using virgin then you can get a meal deal from the virgin rep. make sure you get there before -am as it gets very busy. if i was in the same room then i would you this hotel again (can’t comment on the other rooms)',happy
id23927,' we spent - nights with our - children (-&-) at hotel gansevoort and mainly chose the hotel because of its great location in the meatpacking district and because of its rooftop pool as we thought the pool would be a nice to take the kids to after sightseeing or when they got fed up with sightseeing. the hotel and rooms are great particularly the house keepers are fantastic (with - people in a relatively small room it was very helpful to have housekeeping twice a day). we had a room on --th floor with great water views. the rooms are nice and a bit funky! it was relatively quiet but for saturday night where nightlife in the meatpacking districts restaurants in front of the hotels were at it is highest. sleep was definitely disturbed by honking cars people and police sirens on the other hand you dont get any closer to the action but maybe not ideal for a family. same thing goes for the pool and bar on the rooftop. it is such a party place and in that respect super fun but not really a place for kids. pool area is for hotel guests only though. you also get busy traffic to the bar with the lifts. the bar is not a very attractive place as it smells badly of drinking place (spilled beer etc) which is a bit strange that it cant be cleaned away.it is crowded with people though. we used the fitness centre on site and it was adequate but nothing special as it is in the basement in a small room. if the hotel guests had been fitness oriented it could have been too small but there was only --- other people when we used it daily. one treadmill was not functioning and both seemed of an older date. there were classes (yoga) in an adjoining spacious gym which seemed to cater for people from the public but it was possible to join in.',happy
id23928,' we stayed at this hampton inn for - nights this april. we picked the hotel because i prefer staying in hampton inns (they tend to be cleaner than other hotels in their price range) and the price was very very affordable. we didnt have a reservation so we walked up to the front desk and were assisted in booking the room. the lobby of the hotel is very pretty and parking is no problem. the room was clean and the bed was comfortable. no complaints from us. location wise the hotel is just off the mo-pac with easy access to downtown austin... maybe a ----- minute drive. the second night we had planned to stay in downtown austin but every hotel was booked. we decided to return to this hotel for a second night. the front desk called a cab for us after arriving to take us into downtown for the night. only a $-- cab ride. overall i would recommend this hotel to anyone staying in austin. it was a much nicer hotel than the hampton inn downtown (where you pay for location).',happy
id23929,' easy convenient loved the electronic check-in and the hip vibe.. the rooms are small- but did you really come to new york to spend time in your room???',happy
id23930,' my family and i decided to travel to chicago and stay downtown for a week. our daughter found the hotel online and we looked at the pictures and liked it. when comparing the prices with other hotels it was cheaper so we decided to book it. booking the hotel for a week was the best decision we made! we were two blocks from the parks (millennium and grant) and within walking distance from the art institute. the staff was amazing friendly and helpful! we can´t wait to stay there again next year! we highly recommend it!',happy
id23931,' the hotel is in a good location. my room was very comfortable and a nice size. the staff were extremely accommodating. i would definitely stay there again.',happy
id23932,' we booked hotel drisco for a week so we were based somewhere for more than a couple of days for my --th birthday. it was fantastic very authentic historic hotel maintained and serviced wonderfully. we loved it. i could rave on and on but i wont. i will end with saying i had a wonderful birthday and would definitely stay there again if i could. -----',happy
id23933,' this by far is my most favorite hotel in nyc (i have stayed at atleast - others before) you know this place is different when from the minute you walk in you are greeted and seated and asked if you would like a drink while they check you in. the room was amazing and the shower was great....it was large and had a waterfall faucet it was so relaxing. the only minor complaint is the lighting in the bathroom is very poor and needs to be brighter. we stayed in the loft room. snacks water and sodas in the mini bar were free! excellent hotel! will definitely stay there everytime i am in nyc!',happy
id23934,' this hotel was the nicest in this area if you are looking for a great location close to lackland afb. it was clean and included breakfast each morning. the gps will take you the long way to lackland and so will googlemaps so disregard their info. when exiting the hotel make a right onto crooked trail and go down to the divided entrance-exit that is on your left that puts you onto the access road. make a right onto the access road and go to the first light. make a left onto valley hi drive and it will take you straight to the main visitors gate at lackland.',happy
id23935,' i have had - members of my team stay at this hotel but the service lacks what a - star should be. every day they do apologize for things they cannot do. i stayed for - nights and have been apalled at the level of serivce towards a platinum ambassador member. i guess for them all members are equal so they do not provide customized service but leave it for people to figure things out. given it is a new hotel it is definitely a let down on the nyc scene - better stay at the w or westin or marriott hotels nearby for better service.',not_happy
id23936,' just stayed at this hotel and we absolutely loved it. we usually stay in mid-town but wanted to try a different neighborhood and i cant wait to stay here again. the staff was super friendly and helpful. the hotel is small and it feels very cozy. our room was unique with hardwood floors and a gorgeous bathroom. spa was absolutely beautiful especially the pool area. unfortunately they had to cancel my facial at the last minute b-c the facialist cut her hand but they gave me a complimentary facial to use whenever i want in the future. i guess it is lucky i live close-by. it was my b-day and they left a bottle of bubbly in the room with a nice note... loved the vibe in the courtyard and the library-den off the lobby. dinner in the courtyard from locanda verde was delicious and it is a nice perk to not have to stress about getting a reservation somewhere on the weekend. honestly i cant say enough about how great this place was. i highly recommend it.',happy
id23937,' this is only my second review i have ever written but i wanted to share my experience as i now use reviews to make decisions to stay at hotels. this is probably the best hotel we have ever stayed at. from the moment we arrived the front door staff greeted us with courtesy and kindness. our check in was quick and correct and our room was perfect. the room was large and clean with the beds being very comfortable we received a complimentary tray of goodies which was very nice and thoughtful! the bathroom was roomy and clean with extra towels! the chairs in the room were very comortable along with the extra pillows on the beds. the shuttles were always on time and our waits were minimal. every time we arrived at the hotel we were asked by the staff about our visit to the park and they seemed to go out of their way to make us feel special. in this day and age this type of service is very rare...the pool area was very nice and clean. the best thing about this hotel was their service and the way we were treated from the time we arrived until the time we departed! i could go on and on but trust me this was the best all around hotel we have ever stayed at and we have stayed at a lot of hotels!',happy
id23938,' my hubby and i just returned from visiting boston for the first time. after talking to some friends and family we opted to stay in the financial district and we chose the hilton. the location is without a doubt absolutely perfect if you do not mind walking or taking the subway. we even took the subway to and from the airport. these rooms are small but clean. there really are not any views unless you have a room to the front of the hotel but even at that it would be just the street. we did not mind because we do not spend that much time on exploration type trips such as this one. we walked to the harbour to north end to the parks the paul revere trail shopping everywhere! perfect location! very pleasant staff!',happy
id23939,' the marriott downtown was a very pleasant if fairly average hotel in its class. all things being equal ill go for a westin or wyndham first. but very important for this hotel - you must like soft beds. we had two rooms on different floors and the beds in each were the softest weve ever slept on. not broken down and tired just very soft. the bathrooms were dated but clean. the hotel is common areas were spaciouselegant and useful and the service pleasant and prompt. so all-in-all a reasonable experience except we dont like soft beds.',not_happy
id23940,' on the face of it the mansfield looks lovely. however i found the place to be the noisiest hotel ive stayed in. the air con is just unbelievably loud - i stayed in two different rooms (after having to practically beg to be moved after having zero sleep and a toilet that didnt flush the first night). the rooms provide no insulation from the road noise (i know this is nyc but i dont expect to pay $--- and it sound like i am sleeping in the middle of the road when i need to be in the office at -am). the beds are very uncomfortable and the place is just cheaply renovated... the doors dont fit properly so they dont shut you cant fit in the bathroom and close the door. on the plus side the complimentary breakfast and the gym are very nice and if you caught the right member of staff on duty they were helpful. id suggest trying somewhere else if you plan on having any sleep while in nyc.',not_happy
id23941,' this is a modern hotel with funky decor (but not too funky like some hotels that get carried away). the staff are very friendly. the rooms are small and we did not have a proper desk in our room (only the table-desk on which the tv stood which was accompanied by a single bar-stool -type chair). so it was totally inappropriate for doing any work in the room. if traveling on business and-or you need to be able to do work enquire in advance about your room setup.',happy
id23942,' nice hotel just should be cheaper overpriced wish the price was cheaper and hotel was not an inch form apartment overpriced expected better from the four seasons',not_happy
id23943,' great location on the river and near the lake. attentive staff. cozy beds. fabulous breakfast buffet with a continental vibe (but it costs extra). highly recommended for a vacation or work-related trip.',happy
id23944,' zaza never disappoints. when calling to make a reservation the agent informed me about a package being offered that included tickets to the museum and dinner at the monarch. this made my usual enjoyable stay at the zaza even more memorable. i highly recommend when making a reservation inquire about their packages.',happy
id23945,' i frequent starwood properties and as i had a meeting in the lower part of manhattan i decided to stay south this time. the location on the street of the hotel is only ok - you dont feel like youre in the best part of town while walking to the property. once inside the staff was nonchalant with my check-in and i went straight upstairs to bed. i grabbed a cab the next morning to head to my meeting but because the property was on a side street hailing a cab even with help from the bell-staff was difficult. all in all i wouldnt head back to this sheraton because of location.',not_happy
id23946,' the hotel lobby makes a great first impression as does the super friendly front desk service who upgraded me to a suite at no extra charge. the room was phenomenal spacious and the city view was great. the etro toiletries and cloudlike king bed are amazing. i really enjoyed my stay here until i woke up at -am to dying smoke detector batteries in my room. maintenance aka engineering came and fixed them right away but it was not fun to wake up to a high pitched beeping noise in the middle of the night. i was also excited to use my kimpton rewards $-- minibar credit. i took a - small snacks that were clearly under the $-- credit. however i was billed for two charges of $-- and $-- on two separate days after my stay. these charges were refunded within -- hours after contacting kimpton. i wish i could rate this hotel higher but i cant.',not_happy
id23947,' located in older area of city lots of construction going on around hotel. building looks to be from -- is. parking scarce and spaces under hotel are too small for most vehicles other than volkswagen beetles. lobby is terribly dated. staff friendly but that is the only good thing i can say about this hotel. breakfast items limited to standard boxed pastries yogurt and cereal. room was suite but air conditioning is still a window unit...and located in the living area of the suite. it is on or off. period. the bedroom only gets whatever a-c might float it is way. the small fan provided in bedroom on top of tv unit was louder than a jackhammer and unusable. tv remote in bedroom did not work. clock radio was impossible to set (button broken). and no internet in the rooms. and the internet in the business center was not functioning. a receptionist did allow me back into the hotel office to print off a map but really. would never stay here again! dont make the same mistake i made. for $--- a night...not worth it!!!',not_happy
id23948,' go to the hudson for a drink...but do not stay there. rooms are so small that you feel like youre on a ship. our first room which was supposed to be non-smoking smelled like smoke. so we were given a different non-smoking room...which also smelled like smoke. it took over an hour for our bags to be delivered to our room. tv remote was broken. didnt have a hairdryer or robe which we were supposed to.',not_happy
id23949,' my - year old son has very bad asthmathe doctor at uic of chicago was testing some new medicne for his asthma so they wanted us to stay close by so i rent a room at ramada hotel on lake shore drive the -st room he was coughing bad so i asked if could give me another room all the room she showed my was worst then the -st including the one with the towel with boo boo so we decided keep the frist one i had to buy a puirfer and prayed for the days to pass in the end i meet two very nice lady who worked in the dinning area whom made us feel very special but the rooms need help! i you have any family member who have lung problem the ramada inn is not a good place to be.',not_happy
id23950,' we got this place through a priceline bid usd -- plus taxes overnight for an amtrak train the next morning. comfortable bed mini-fridge microwave free wi-fi breakfast included with make it yourself belgin waffles hard boiled eggs cold and hot cereals bagels juices coffee tea. airport shuttle available. denny is restaurant five minute walk. soundtransit light rail about a twenty minute walk.',happy
id23951,' i recently visited the hilton garden inn chelsea for a - night stay (including a weekend). the staff were knowlegable the rooms were of a good size and the hotel was incredibly keen. oh and did i mention the great location?! having looked at many accommodation options for me and one of my best friends to visit nyc we were looking at some very pricey options. then we discovered the hilton in chelsea - or more accurately - the flower district! two very comfortable double beds perfect for relaxing in after long days our our feet and nights in our heels. we didnt have breakfast in the hotel as we thought it was too expensive but there was a great deli (cafe -- on w--th--th avenue) which we absolutely loved!! empire state building times square -th avenue flatiron district were all very close by and with a subway stop just along the road (in either direction) the whole of manhattan felt in very easy reach. all in all a great hotel for a long weekend in the city that never sleeps!',happy
id23952,' if location is everything to youthen these is great... the hotel is very busyso in the evening the parking is full!!! breakfast is regular hamptons...very crowded in the morning !!! very friendly staff and clean room.',happy
id23953,' this hotel is very well located near the corner of hollywood-highland. the room was very comfortable and clean with a fridge and microwave. the bathroom is big enough but have the shower inside of the bath (not my favorite). the staff were very friendly helpful and efficient. the only drawback was the breakfast with has to be classified as poor. exactly the same everyday and limited choice.',happy
id23954,' loved the hotel indigo ...great location for fall fashion week. clean and friendly staff. i love the comtempory decor. the hotel indigo was a great location for attending the fall fashion show in nyc.',happy
id23955,' my first impression was: im in a terror movie ! the oldest hotel ive ever seen. long long looooooooong corridors with those old and dirty carpets...i didnt stay away from my flip flop even for a moment. however i found out that is not the worst place in the world. depends on what you are looking for. if you want to be in the middle of everything enjoy nyc as much as you can and go back to the hotel only to drop off your shopping bags take a shower and go out again that is the right place. but if you are looking for comfort spoil yourself and spend more in another manhattan hotel. tip: ask for one of their refurbished rooms they are on the highest floors and you will see that you will survive to the horror movie!',not_happy
id23956,' we stayed at this hotel for a week; the staff is welcoming and helpful. i do agree that there is construction noise and we asked for a room on the newly re-done floors to accomodate that. by the -rd day the noise on floor -- was very minimal and there was more noise from other hotel guests. and at that. not much! parking rates are very typical for not only marriott hotels but for the san antonio area. downtown; they know people come to see the riverwalk-alamo so the make money in parking..any city does the same! if you come to s.a. just for that area i would not rent a car--everything is accessible either walking or with the inexpensive downtown trolley system. the airport is also close so taxi fare is not outrageous. our room was newly redone and very nice! bed very comfortable nice tv and bathroom area with outside sink. housekeeping was especially cordial and worked around our schedule. all of the staff was quick to acknowledge us no matter what area of the hotel we were in. the bellmen are wonderful; helpfulfriendly and ready to answer any questions you have about the area as was the concierge who was very helpful and kind at all times. customer service is excellent here! the gym is large by hotel standards everything youd need and very nice equipment;; treadmillselliptical machines free weights stationery machines and even a smith machine which is rare in hotel gyms! if you jog the riverwalk before -am is ideal for a run-(-you can go all the way to the opposite end which is new and where the locks and small damn area are--no stores or shops just beautiful flowers and scenery--look for the overhead canopy of woven trees--nice!).)the pool area is a bit outdated but is indoor-outdoor and well maintained and relaxing. the bar in the hotel lobby is a great place to relax maybe catch the game scores(but it s def not a sportsbar!) and they make great lemon drop martinis! the proximity to the rivercenter mall and the riverwalk make this an ideal place to stay; the food court at rivercenter is great for a quick bite...never seen an ihop on the run before but it was good--pancakes omelets etc cooked to order! if you do have a car try to get away from the riverwalk area to eat; biga on banks (pricey but wonderful...ask for beth to be your server when you make a reservation!) josephine street grill for a perfect example of a great chicken fried steak; mashed potatoes and gravy and all! burgers steaks and salads make this a great choice night or day. we do like boudro is on the riverwalk but again it is not inexpensive. best places to buy souveniers is the walgreens (within walking distance about - blocks) or cvs on the riverwalk. we go to san antonio often and i would definitely stay at the mrc again and just call ahead to ask for a newly renovated room.',happy
id23957,' my daughter and i were on our way to purdue and our flight was going to arrive very late and we decided to stay in indianapolis before heading north. the price was great at $-- a night and the airport location was wonderful. the hotel is located in a business park which was just okay and there is nothing around as far as restaurants or markets. the lobby is nothing special and the common hallways were pretty beat up but the room was great. it was very nice and had aveda bathroom products. in all we travelled for one week at four different hotels and this hotel had the best pillows and hot shower with great water pressure. the free breakfast was very nice lots of serve yourself choices. i would stay here again though i would bring food from the airpport or somewhere.',happy
id23958,' was going to nyc for some spring fun and saw kimpton is latest installment - eventi - had recently opened. could not resist checking out something new and cool and we were handsomely rewarded. aside for the usual new hotel quirks -- things dont quite go as smoothly or quickly with new staff and a new building -- the place is phenomenal! interesting address not quite chelsea not quite theatre district but convenient to all. flat iron just a few blocks away and a straight shot in a cab down -th to the village and soho. the building is enormous -- --+ stories though only the lower --+ are hotel (the other are soon to open condos) the rooms are very cool but typical nyc cozy. the bathrooms felt almost as big as the guest room -- which is great for a bathroom! the usual amenties frette linens and bathrobes (though instead of the usual kimpton animal print robes these are white with animal print on the lapels and cuffs!) nice flat screen tv and some new bath amenities i had never seen - etro - but very much liked. the staff is eager to please -- from nana and robert at the front door to the enormous gent who will hail you a cab (i think he is waiting for giants training camp to start) and all of the front desk team. got to meet many of the managers at the traditional kimpton wine hour each night. bert is a delightful fellow and they are all eager to show you their impressive new hotel. the lobby living room can get a little cramped at wine hour -- especially when it rains -- but in fine weather you should steal off to the -th floor terrace with you wine and enjoy the comfy trendy patio furniture and taken in nyc. there is still some construciton going on -- not so much a noise issue but behind the hotel is an enormous unfinished courtyard which we were told will be a food court with open green areas as well as a two story video screen where movies and tv can be watched from your lunch or dinner table -- interesting concept! the fitness center was larger than most kimpton hotels several treadmills and cross trainers plus free weights. for some reason the main access door is not working but there is a second door tucked between two rest rooms. across the hall from the gym is a gem -- the spa. my wife and i both enjoyed massages and the aromatherapy oils they used were just amazing. i fell asleep after - minutes. my wife stayed for a facial and loved it! best of all as kimpton in touch members we got $-- off every treatment! who knew?!?!?! another gem is the cafe @ eventi. this is just a temporary restaurant with american cuisine until the china grill management eatery opens in the fall. this was one of our best meals in nyc ever out of possibly ---+ dinners. bbq chicken and jack cheese dumplings -- with a little chicken wing bone sticking out instead of a toothpick. just heaven! we are from va but those things they called hominy grit fries were like no grits we ever experienced. they were more like cigars than fries -- but they were heaven fried! thought it would be hard to top the starters but the brined roasted --- chicken was mind-altering! last summer i had a similar dish at david burke is townhouse and declared it the best chicken i had ever tasted. this made dbt seem like kfc! if this is what they do with their temp menu i cant wait to go back to try the official food. looking forward to a return visit when the food-media area are complete and the cgm restaurant. of course another spa visit too! kimpton did it again -- another fun hip relaxed place to rest on the road!',happy
id23959,' wow! i cant say enought good things abouth this hotel. the customer service and amenities were abounding! my husband and i loved this place! it is located in an older up-udated building that was very charming and clean. when i booked online through expedia i asked for an upgraded room since it was a special occasion for us. we were pleasantly surprised to get a king suite when we arrived which has a separate sitting room with a big flat screen tv (which came in handy when my husband did his early morning workout and i was still sleeping.) from the moment we got there the staff was very friendly helpful and accomodating. we loved the location - right on the riverwalk. there is a water taxi stop right outside the lower-level door so that was very convenient. we also loved the convenience of having free wi-fi in our room that connected immediately and without a password. the hot breakfast was great as was the light dinner they offer every day from -:-- - -:-- pm. i also liked the free popcorn they have in the lobby and the free unlimited soda machine. the room was very roomy clean and the bed and pillows were very comfortable. the parking was only $--.-- per day - one of the cheapest for hotel parking on the riverwalk. they only charged us once so it appears that parking is for a ---hour period rather than day to day. i also appreciated having free wi-fi in our room. the rooftop hot tub and pool were really nice. the hot tub was hot and the pool was heated so it was a nice combo to hop between. the weather was perfect and the veiw from the roof was amazing. it was very private and nice. the pool area closes at --:-- pm which i think is a little early but they didnt actually close it until --:-- on the night we were there. i have nothing but good things to say about this hotel. you get a lot of bang for your buck! we will definitely be back when we visit san antonio again.',happy
id23960,' i recently stayed at the w chicago city center for -- days on business. laurelin hefter landon and greg in the concierge department were all so helpful and kind! they helped me with some business issues as well as gave me great recommendations for restaurants including a fun place to watch the bears-packers game. emmiko was there every morning and afternoon manning the restaurant and always had a big hello for me. she was very personable and professional. regina took care of my room and always had a smile on her face and a great attitude. when you are on business for -- days it certainly helps when you have friendlyprofessional people who are always there to help and greet you with a smile. great customer service!',happy
id23961,' just returned from a beautiful weekend in chicago at the four seasons hotel. room was not only immaculate but provided an amazing view of michigan avenue and the lake. checkin was effortless and service amazing. spa provided the best massages. highly recommend this hotel for anyone looking for first class service and accommodations in downtown chicago.',happy
id23962,' dream downtown met all my expectations it was fun and cool all the way through my stay. eccellent staff and helpful quick room service and all questions answered not to forget the complimentary champagne. but this is the hotel to visit when you are in the hip and cool mood and looking for some fun and partylike environment.',happy
id23963,' we booked one of the last non-smoking - double bed rooms so perhaps it is a room that isnt frequently used. but there were dead and live cochroaches in the room the sheets and pillowcases had the name of a hospital stamped on them half of the lightbulbs were out the walls and light switches were disgusting and the inside of the toilet was black as though there had been reoccurring plumbing issues. our room was beside a stairwell and even at -:-- am it sounded like there was a party going on about - inches from our heads. i will say that our room is air conditioning worked extremely well. we remained there for perhaps -- minutes before talking to the staff who kindly understood and gave us a refund.',not_happy
id23964,' the hotel was nice and clean. the staff was warm and helpful. the breakfast was delicious. unfortunately the air conditioner was so loud that every time it clicked on i woke up. i slept horribly. for that reason alone i will not return to the hampton inn.',not_happy
id23965,' we booked this hotel based on tripadvisor reviews and some friends who had stayed at the sister hotel giraffe. we were not disappointed in fact we were very pleased we had chosen the elysee. it is a small boutique hotel with -- floors based on a classic french theme. many reviews here praise the complimentary breakfast - and so they should. unless you insist on a full english every morning there was something here for everyone - cereals pastries breads bagels muffins toast hard boiled eggs yogurt and a lovely large bowl of fresh fruit salad - all served by delightful friendly staff. the clubroom where the breakfast is served is on the -nd floor and has a mixture of tables and chairs and sofas. there is a small library area off to one side which provides extra seating at busy times and also has internet and printing facilities (we used it to print our boarding passes for the flight home). having started the day with an ample breakfast we found the hotel well situated for subway stations and central park fifth avenue grand central rockefeller moma were all within walking distance. we also found restaurants for the evening within walking distance from the hotel too - after a full day sightseeing we had run out of steam to venture too far. the fig and olive on east --nd street was our favourite but cellini is opposite the hotel was good too. the staff at the hotel were excellent in a very quiet understated way which we liked. we were brought wine and chocolates to help celebrate our wedding anniversary which was a lovely touch. on arrival we were told we had been upgraded which was lovely too. the room (---) was large and spacious and the bed very comfortable. the room was directly outside the lift on the --th floor which concerned me at first as i thought we would hear the lift - but we never did! returning from a busy day sightseeing it was lovely to be able to have tea coffee and cake and then a couple of hours later wine and cheese! we would have no hesitation in booking the elysee again. we have already recommended it to friends and i am sure we will be back.',happy
id23966,' i stayed at the tremont plaza for four nights june -----. joanne at the front desk was really helpful when other staff members wouldnt let us check-in because they didnt have a photo copy of the corporate credit card we were using for our room charges. joanne was great and we were able to check in very quickly. the suites are huge! almost like a one bedroom apartment. the rooms are just a tiny bit dated in their furnishings wallpaper etc. but the room was immaculate which is what really matters to me. wonderful gilchrist & soames lotion and hair products very lux. the bed was really comfy and cozy too. every single member of the tremont is staff was helpful and friendly from the great servers and hosts at the hotel is restaurant tugs to the bell staff housekeepers etc. we were always greeted with pleasant hello is and conversation. the hotel is location is excellent and the inner harbor and camden yards ballpark are within walking distance. the attached conference center the tremont grand is spectacular and renovated in ----. what an amazing place to have a conference! the building is historic (built in ----!) and beautiful in every way. check out the ladies room at the grand! fancy!! over all a fantastic experience at the tremonts!',happy
id23967,' location is great room was impeccable',happy
id23968,' i leved for - days in this hotel. here the pros and cons positive: - management was very flexible with early check in - my room had a beautiful view of seattle - in the room everything worked well it was clean and well maintained - extremely comfortable bed with extremely comfortable linens - the day housekeeping lady was very friedly - free wifi in the lounge negative - internet in the rooms costs -- dollar per day which is ok - but you cn only subscribe for - day and have to renew it every time. why dont they offer a multi-day pass? - in the first evening there was a turn down service but in the following three the service was not offered anymore (why???) - it can get noisy',happy
id23969,' we booked through priceline for about $-- a night. considering the location price and being during fiesta it was a pretty good deal. this hotel was dated and service was decent. if i needed to save a few bucks and wanted a good location i may book here again. my stay occurred during fiesta ----.',not_happy
id23970,' i have been here twice and twice i was upgraded to a suite. so no complaining although this time they were doing works on the outside for which they apologised beforehand so no problem. food was not great really but staff very friendly.',happy
id23971,' this hotel was a great stay for our family. the location was fantastic parking convenient shopping and attached restaurants an added bonus. the housekeeping was particularly good here. we hopped on the train at the attached station and got everywhere we needed to go with no problems whatsoever. we would definitely stay here again',happy
id23972,' we (- adults) stayed here for - nights and there was not one thing to complain about. the staff were extremely friendly helpful and knowledgeable. the breakfast every morning was a wonderful bonus - only once was it too crowded to sit (get there early or take it to your room). elly who works the breakfast area is very friendly. we were on the --nd floor (top) and our room was at the front and it was very quiet - no noise at all. anytime you asked for directions or suggestions from the wonderful staff at the front desk you got great answers and great directions. the location is so very central to everything - times square and central park are both within walking distance as is grand central. and yes the rooms are small - but they are extremely clean and how much time do you actually spend in your room. i would absolutely stay here again and would recommend it to anyone going to new york city.',happy
id23973,' everyone was enjoyable but one gal behind the desk lynn went out of her way to make everything pleasant. lynn made my stay worthwhile.',happy
id23974,' i honestly thought this hotel was great. the room was perfect for me and my spouse - it was close to the subway and (obviously) close to times square. i would definitely stay here again. i got a reasonable deal on expedia when i booked a few months ago. the bathroom was wonderful - no bathtubs but they kind of gross me out anyway. there arent many perks to the hotel but we were so busy touristing around that we wouldnt have used a gym or pool anyway. a great location if youre gonna see some broadway shows or plan on seeing the sites.',happy
id23975,' this was the second time i have stayed here on business in the past two months. i went for the de luxe king bedroom. the bathroom certainly did not live up to any kingsize dimensions there was no bath only a shower cubicle and the bathroom was very narrow. the room was decorated in dreadfully dull colours and certainly did not inspire to spend anytime there. the food i had in the bar (steak sandwich) was very poor all bread and melted cheese with very little meat. on the upside the location is great and you feel very safe. if you get a good deal then the roosevelt is certainly worth considering. especially if you like a noisy buzzy hotel bars and lobby. but not worth considering at $--- a night + taxes.',not_happy
id23976,' i was assigned the hotel triton through a recent conference organizer who had booked our rooms. i felt lucky to have had this experience of staying at the triton - you need to have at least one experience in this hotel. as i did not spend a lot of time in the room because of attending the conference and all the other things to do in sf. i might have asked for a different room -- i was on the inside and would have preferred more light from a street side room. but all in all i was pleased with my stay and would recommend the hotel triton to friends. i loved the neighborhood restaurants and shopping. the staff was excellent and helpful. i was able to check in early on my arrival which i appreciated.',happy
id23977,' rooms were a good size and bright and modern. everything is extra breakfast internet not included and considering the high price seemed over the top. full breakfast was about $-- dollars luckiliy the horel has its own starbucks where you can pick up something cheaper and quicker. the swimming pool was freezing cold which was disappointing. in fact the whole hotel seemed a bit excessive on the air conditioning. you get a good view of the city if you have a front facing bedroom and it was about a -- minute walk into the centre of boston.',not_happy
id23978,' this hotel is actually in georgetown but its accessible to the bus that takes you into dc! front desk was a little rude but overall it was a good experience...',happy
id23979,' stayed at courtyard for - nights while going to san diego zoo. -- minute drive to zoo. very nice and clean room well maintained property with water and walking trail out back-which our balcony overlooked. one of the best courtyards we have stayed and will definitely be back! restuarant food was very good as we were pleasently surprised-most hotel restaurants -well-just arent that good-but shades is well worth it. only small drawback was you cant check out on the tv like most hotels-but only had to wait a few minutes at front desk to do so. not sure why this modern hotel doesnt have this feature? stay here-youll love it!',happy
id23980,' my friends and i were looking for a hotel near old town so we could get to the trolley-bus with ease. this place was great. everyone was so nice and accommodating and took great care of us. we were disappointed that there was not a free breakfast but other than that no complaints!',happy
id23981,' we stayed at metropolis hotel for - nights..the hotel location is superbvery convenient as it is just - block away from the famous union square and cable car...union square is famous for its shopping and it has all the top brands shops there...as we were travelling from indiaindian vegetarian food was no problem as there are many indian restaurants on mason street itself..i would highly recommend little delhi which is a minute walk from the hotel and also naan n curry which is just - blocks away from the hotel...the hotel does not offer breakfastbut they did suggest us laura diners which is just a block away..it serves really good breakfast...overall the hotel location is goodthe hotel staff is really friendlythe rooms neat and clean...but i did not find the nearby area so safe..there are many refugees and american blacks nearby who dont make you feel comfortable while you walk near the hotel ...one more thing about the hotel...one can hear everything what the other person is talking in an adjacent room....the walls are real hear through...the rooms are comfortableneat and tidy and the hotel staff very couteous and helpful',not_happy
id23982,' the level of customer service this hotel offers is above average and certainly not the norm! the staff is outstanding - you are treated as a guest not a room number. i travel frequently for work and have never experienced the level of customer service this hotel offers. great location great rooms and great food on site. will be there again!',happy
id23983,' i was asked to pay twice the amount already paid online..the clerk refused to acknowledge my confirmation number price or even look at my itinerary! i refusedd and several customers behind me said the same thing has happened and were arguing with him too. this was the single worst motel experience ive had in sanfrancisco my entire life..the guy is bait and switching...ive already contacted my lawyer.',not_happy
id23984,' lovely looking hotel with very good rooms and facilities. there is plenty to do on site as the gym pool and steam rooms are all available to guests. we have no complaints about the facilities at this historic hotel. we are working class people and the booking was a treat to ourselves and we did feel a little out of place. some of the staff were less than polite to us and asking questions was a problem to a couple of them on a couple of occasions. i guess we didnt fit the bill of the kind of customer they expect. having said that bar restaurant and coffee bar staff were without criticism. they were fine polite and helpful at all times. the area around the hotel is not safe after dark and at weekends it dies as all the surrounding offices are empty. we went out to look around on our first day and found two blocks from the hotel to be intimidating and this is just off of the jewelery district so an easy mistake to make. we were here for - days only and will not be returning. if you are going to la for the first time then look at santa monica anaheim and pasadena as alternative places to stay. they are tourist friendly and near to all you will need to do whilst in la. avoid the downtown at all costs. not only for your safety but just for strolling out at night to find things to do.',not_happy
id23985,' stayed here after moving from the louder hard rock hotel. beautifully appointed room excellent staff. the bar and restaurant were great. i love that andaz minibars offer complimentary soft drinks and limited snacks. when im paying over $--- for a room it is irritating to pay $- for a bottle of water. the bed was very comfortable but in the future i would ask for an outside facing room as the interior ones prevent you from opening the drapes as you have ten other rooms looking in. and you may want an elevator close room if traveling with luggage as the halls can be long. friends were in an andaz loft room and it was beautiful but same thing no view and lacked privacy. i wouldnt hesitate to stay here again but i would request a room in a better location.',happy
id23986,' im a hilton diamond customer and recently stayed in this hotel after a lucky bid on priceline. the rooms here are nice but a few members of the front desk staff are not pleasant at all. i was hassled when i requested an upgraded room. the executive lounge doesnt offer much (no evening drinks on the weekend and closed on sunday altogether) but the nice lady up there was the most delightful part of my stay. overall... not up to par for hilton.',not_happy
id23987,' this motel is conveniently located near mile high but the good stops there. the buildings are falling down electrical code violations everywhere and the place appears to have never been cleaned. resist the temptation to stay at the adjacent ramada as it appeared just as mismanaged and dirty. the ramada staff are responsible for check in-out and appear to run this establishment. this reflects poorly on ramada and im holding this visit against them.',not_happy
id23988,' my experience at the mayfair on april -- and -- was just great. the hotel is ambiance was charming my room was very cute and impeccably clean the service was very good and the staff was very friendly courteous and helpful. the location in the heart of the theater district was unbeatable. i strongly recommend the mayfair. steve',happy
id23989,' great check in service nice friendly front desk person.room was ready and waiting with ac on. great room.. not very motorcycle friendly.',happy
id23990,' we checked in on -------. when we arrived i asked if there were any rooms facing the empire state building or bryant park the lady at the front desk told me she would upgrade us at no charge to have - windows having a view of all. she then went in the back and brought out a tray of dried fruit and nuts to take to our room. a few mins after walking into the room she called to see if we were satisfied with the room. i cant ask for better service than that! the room was spacious had a refrigerator microwave etc. i was very impressed. the bathroom is very small but it is clean and that is most important to me. i think this hotel is in a great location. walking distance to msg or time square.',happy
id23991,' i have stayed at the sf omni several times (i live locally and cherish weekend get-aways with my husband!). several things set this hotel apart from other nice hotels. they know how to create a great first impression through their great valet parking staff and friendly doorman who greets you with a warm hello. upon entering the hotel marbled steps lead you down towards a sunken lobby canopied by a crystal chandelier. fresh fruit and lemonade are offered to guests. the desk staff are warm and helpful. every hotel employee says hello. the first time i stayed at this hotel i noticed the housekeeping staff greeted us on our way to our room! not just a hello but with a big smile! the spare roll of toilet paper was tied with a satin lacy ribbon. the end of the rolls are folded to make a double point and are embossed with the omni seal! their toiletries are really nice. a handwritten note from the housekeeper awaits you near the phone welcoming you to you room! we usually order room service and the delivery staff are quick and nice. bob is steakhouse restaurant selections are available for room service and i have enjoyed lobster tail and perfectly cooked steaks delivered right to my room! i f you get a room on the chinatown side of the building the cheerful sounds of chinese music can be heard from your open window. for outings we have found the front desk staff helpful and the really go the extra mile to help you. they are even friendly when you check out! it is the special touches and interactions with the staff that set this hotel apart and make it our number one sf place to stay...i just wish i could take the sf omni with me to every place i travel! they should run seminars for other hotels on hoe to provide first class hospitality!',happy
id23992,' cannot praise the employees highly enough. each and every employee with whom i came in contact was helpful kind and genuinely friendly. special thanks to mitchell and lauren at the front desk and to art and the other fellows from maintenance who shuttled me to and from the hospital each day to visit my mother. what was otherwise a very stressful time was made more bearable through my daily dealings with the personable and competent staff.',happy
id23993,' we went on a bus tour to charlotte last october for the nascar race. this was the hotel that the bus company chose. i was sooooo impressed by this place. you could eat off the floors they were so clean. the staff was friendly and very helpful. ajtaste fo southern hospitality at it is best. rooms were clean and very comfortable. i will definitely look for this chain when booking again. would go back in a heart beat!!!!',happy
id23994,' i stayed - nights and was pleasantly surprised at the friendly service and immaculate surroundings. my last stay at a holiday had not been a good one. i was greeted with a goody bag and a smile. the shuttle to the airport was on time the next morning and off i went rested well-fed and to catch my plane. on my return the plane was very late and the shuttle driver had left. i took a taxi but they knocked enough off of my room rate to make up for it. i will definitely stay there again and i heartily recommend this holiday inn.',happy
id23995,' let me first say that this hotel came recommended to me by the trump hotel when i was unwilling to pay $--- per night for one of their rooms. the conrad is a good hotel and it is located in a great location if youre interested in shopping or sight-seeing downtown. most of the staff was very helpful and consiterate however the stay was not without its complications which will keep me from staying there in the future. at $---- for three nights (by the time you pay taxes) you certainly want it right and they did not make it right . the first issue was that after unpacking three suit cases i started to notice a faint but unpleasant smell. it took me a while to locate the issue but i eventually found a large plate of rotten strawberries encased in mold that had been overlooked by staff for sometime. i dont think it was housekeeping is fault as i found them in the food cabinet that was i was told his monitored by someone else but it was nasty and it hadnt been there for just a few days. they offered to move my room but we had just unpacked and after a very long trip i just decided to stay in the room as i was not looking to spend another hour packing moving and unpacking. later we tried to book a boat tour and a restaurant reservation through the concierge who was just the front desk guy sitting in as the concierge. he said that he could make those reservations and that they do that all of the time for guests. he told me that he would leave a note in my room related to the time of my dinner reservation the following night. we left for the day and came back at night to find there was no note there was no voicemail and there was no reservation. i had to go to the front desk where they told me that seating was not available and that they were sorry . well that is great but it sure would have been nice to know that i needed to make a reservation somewhere else rather than having to seak out the no answer after i had tipped the guy - bucks to make a phone call. i then asked them if they could suggest any other restaurants for the following evening but they said they were booked up. so i decided to call one of the restaurants myself and found that they had plenty of seating and to pick whatever time i wanted after -pm. so moral of the story...dont expect them to help you book anything and if you do check behind them and dont bother tipping because it makes no difference. this is not what you expect from a $--- per night hotel! oh did i mention that i paid for the bed and breakfast package which they failed to recognize at check in and then i had to remind them of the package and go collect my breakfast vouchers which ended up not even covering my full breakfast.! each day i spent about $-- bucks on breakfast for me and my wife even though breakfast was suppose to be included. little things like coffee for one person is $- bucks! again i understand this kind of thing normally but when youre told that breakfast is included in the bed and breakfast package then you shouldnt have to spend an extra $-- dollars over three days to get breakfast! so is it a good hotel in terms of location and comfort yes it is. is it worth $---+ per night no it is not. does the staff need some serious training and maybe a visit to the ritz or the trump....definitely! oh and dont spend the extra money on the romance package that comes with strawberries because you will likely have left over strawberries in your room when you get there....have fun finding them!',not_happy
id23996,' me and my husband stayed at the inn for - nights and just loved it. im rather picky but this was awsome. the interior is great and i think one off the best thing about this hotel is that nobody gets a brickwall view all the windows point to the street. wonderful to have kitchen in room saved us on bartaps and we also bought some breakfast food that we ate in our room and then went downstairs to grab a cup off coffee and a muffin. staff was friendly informing helpful and interested in helping out. location is perfect just next to shawn ---- train station and in walking distens off everything. highly recommended!',happy
id23997,' this is a great location in the city especially for shopping up and down michigan avenue. for the money however i thought the hotel was decent but nothing to rave about. the rooms in the main building are fine but quite small. the pool is amazing (and included) but the exercise room is an additional $-- a day. a nice lobby and lobby bar but the hotel service was nothing special. my wife with the kids tried to check in as i was parking the car ($---night) but the front desk attendant wouldnt let her since the room was in my name. my wife offered id and a checkbook with both names on the checks but needed to ask for a manager to allow her to check in. just not real customer-oriented and i think you could find better for the money. try the swissotel.',not_happy
id23998,' the sheraton boston is a great hotel if you are attending a convention. the hotel room was large enough so that a person would not feel cramped: two double beds desk and chair addition upholstered chair and ottoman multiple door bureau with large flat screen tv. the bathroom was more compact with sink set in large marble counter a toilet and tub with shower--adequate for a convention crowd. what i didnt like about the room was there were not enough electrical outlets! i use a cpap machine we have a computer we like to have space to recharge our cellphones and it would be nice not to have to hunt for an outlet to do these things. i wanted a refrigerator in the room for my insulin and it was provided free of charge but that took up outlet space. the shower was really bad--not enough pressure so i had to fill the tub and take a bath each morning. i prefer a hand held spray shower head so for me this was a problem. would have liked to have had free internet access (the room was expensive why not just charge a bit more and give free internet?). breakfast at the hotel was a bit pricey but very good! i recommend the small panini sandwiches served at the breakfast buffet--excellent! staff at the hotel was great but there were certain times that it was hard to get through to them from the telephone in the room. beautiful lobby with computer areas and easy access to - indoor malls and the convention center.',happy
id23999,' the rooms are very very clean. cleanliness is number - criteria on my list for a hotel. the outside front and lobby area arent anything to write home about pretty plain. the foyer area on the floor where the rooms are at and the rooms themselves are beautiful. nicely decorated and spacious. fairly big bathrooms. the hotel is in a pretty good location and fairly close to the riverwalk (~- blocks or so) and the alamodome. our walk back to the hotel at -am was safe. the not so good things... strike - - the ac didnt work properly in our room so it was quite warm in the room. the hotel management supposedly tried to fix the ac unit in the room but it didnt help. they did leave us fan but it didnt really help anything. at least they tried i guess. strike - - i was uncomfortable with the parking situation. everything worked out ok in the end but still didnt like it. the hotel has a very small lot too small for the size of this hotel and it was full (i think it only holds maybe a dozen cars). so we had to park in a lot about a - block away. i was afraid my car would be gone the next morning but it was still there and all in one piece. just seemed a little sketchy to me. all things considered i would maybe consider staying here again i think. it was mostly positive and it is hard to beat the price compared to what you pay for a hotel directly on the riverwalk. especially when you are only in town for one night. it is a toss up i guess.',not_happy
id24000,' stayed - nights and have to say that the hotel was well placed for broadway. the room itself had no view and was extremely hot even in dec. we had no heating on but the wall beside the bathroom was very hot! not sure what this would be like in the summer. in line with other reviewers this is a small room with no view whatsoever. never but in such an odd hotel room before. bed extremely comfortable. the hotel in keeping with all nyc hotels is well overpriced and the taxes added to the bill rediculous. this will be our last visit to nyc as its now priced itself out of our budget. clean hotel staff very good.',happy
id24001,' stayed there ------- -- it needs another makeover!!! my room was updated but the bathroom had black mold on the ceiling shower tiles and door frame!! an exhaust fan needed in the bathroom. the bed sheet felt like sandpaper the heat shut off in the middle of the night so that the room was cold! no internet access in the room -- go figure! plus a mirror is needed someplace near the bed so one person can get dressed while the other is in the shower! this is a - star hotel??? i doubt it! more like a low - star -- the only saving grace is the location!',not_happy
id24002,' after extensive research we chose the palomar hotel for a three day stay just before thanksgiving. rates run $------- but if you look on sites like expedia you can get a deal (we paid $----night) the hotel is own website says that they will match any rate you find on the web and give you an upgrade to the best room available if you book through them....do not believe them! they honored the rate but would not upgrade us even though upgraded rooms and suites were available (we checked through the website). the room was clean and fairly small but the bed was comfy and we didnt spend any time in the room anyway. also very important....parking is $---day plus $--day tax=$---day to park your car.....more than the cost of the rental car! front desk clerks double as the concierge and are generally useless....they can read off a list of suggested places to see-eat but have no knowledge of their own. bottom line.....not bad for $----night because you are steps from union square and a short walk to chinatown but if you are used to - star service-quality this isnt the place for you.',happy
id24003,' excellent hotel and staff! while vacationing in san diego my husband i and another couple stayed here for - weekdays in july. i choose this hotel based on reviews in trip advisor and the hotels location. it is exactly what it advertises it is a small luxury hotel more of a bed and breakfast or luxury motel atmosphere than a hotel. this place is beautiful. flowers and catus gardens all around it. lots of little seating areas for smokers or just to sit and relax. seating is also available on the rooftop with a lighted gazebo at night. i like the small size and cozy feel of this hotel. we were told upon arrival that we were getting the two best rooms. they sure were! they were big rooms king size bed beautiful and super clean. the bedding is very nice soft and clean smelling. nothing bleachy smelling here. bathrooms are brand new. deocrated very nice. super clean too. room cleaned daily. the complimentary hot-cold breakfast was good too. attractively displayed in the lobby. saved us a lot of time running around finding a place for breakfast. this hotel has a super friendly staff. all of them. i absolutely loved this place. location is great. if driving easy access to highways. close to everything. fast food places nearby too. two quickshop and gas station type places nearby too. we had a car and was able to find parking in the hotel lot each night at $-- a day. there is constuction going on around the hotel and it was noisy some mornings work crews start early but it didnt bother us. most big cities are noisy in one way or another.',happy
id24004,' just stayed three nights sept ---- with four colleagues. the hotel need really a restorations plus some new staff the actual one goes from scarce to nd and are incredibly not helpful for such a destination: we had to search for our luggages ourselves (they couldnt find it anymore) grab a taxi under the rain yell no to the persons that kept coming into the suite with the privacy signage on or wait for one hour at the restaurant for a steak - literally unthinkable for a $-.--- stay per person.',not_happy
id24005,' my husband and i just returned from a nice weekend at the hyatt hill country.i was a little worried about going after reading some of the reviews but our stay was just great. we are early and late -- is and have no children so when i read so much about the number of kids; i thought we might be miserable. not the case. we arrived on friday around noon. way too early for check-in but they let us anyway. our room was a normal room nothing fancy. there is a coffee maker iron-ironing board in-room safe fridge and toiletries. the fridge was nice because it was empty so we kept it stocked with water beer and wine from the general store. there were kids there but we just stayed at the adult pool and they never bothered us. there are a few parents who bring their kids to the adult pool but it was not a big deal. it might be to some but we are pretty layed back. i really have nothing negative to say. we never ate at antlers lodge we had room service every night. it was always hot and prompt. the breakfast buffet at the springhouse cafe was good. the most wonderful thing about the resort for us was the staff. they really made our trip. they were so friendly and helpful. not just a few but every single person we came into contact with. they should be very proud of all of the wonderful people who work there. this is a beautiful resort and is a terrific place for a family. there is so much for the kids to do. we enjoyed it and would not hesitate to go back.',happy
id24006,' this is one of the best hotels i ever stayed in because the room was amazing. it was classy modern stylish and with all the facilities you could wish for. i loved the iron board hidden in the closet the big mirror the flatscreen television and the kingsize bed that would make me fall asleep instantly. i felt like a princess! also i was amazed by how well the cleaning lady did her job every day. and the restaurant serves delicious breakfast.',happy
id24007,' centrally located in indianapolis. rooms are nice clean. bathrooms slightly on the dated side. pool is nice on the top floor. when we arrived at --pm on saturday night we had no trouble finding free overnight parking across the street from the hotel garage.',happy
id24008,' i arrived in boston and had booked in to this hotel via virgin. i googled the hotel to find out what was said about it and was shocked to see that we had been allocated room --- which is pro-ported to be haunted and not available for guests. i didnt sleep that well but not because of any activities of the paranormal nature it was due to the heat in the room and the noisiness of the ac. the bed was not that comfortable either. the rest of the room was fine and the staff were very polite as you would expect.',happy
id24009,' we stayed at newbury guest house for - nights at the end of september --. the place is fine but a little tired - carpets in need of replacement. they were having building work done on the lower two rooms at the same time which unfortunately meant that the breakfast room was cold and draughty. the breakfast was as described but there was no bread to toast even when we asked for it. the staff were frienly and helpful. for the money it was alright.',not_happy
id24010,' we stayed at the hyatt capitol hill from friday ------- to sunday -------. got the hotel for $-- per night on priceline. the hotel is in a great location if youre interested in touring the capitol building and going to the smithsonian-national mall area. i personally really liked the location of the hotel. parking is $-- (not sure if that includes tax) per day at the hotel so we parked at union station for $-- per day. union station is about a ---- minute walk from the hotel. the room was clean. it was on the third floor overlooking the health club. the beds were very comfortable with extra pillows. that was a big plus. the tv was large in size. the bathroom was clean and pleasant but a little small. restaurant and bar prices were high. there is a starbucks next door so we had coffee and breakfast cakes there instead of using the hotel restaurant. the line to get in the restaurant each morning was long. the automated check-in-check-out machines were a big plus. staff was helpful during the check-in-check-out process in helping me use the machines. the health club is not free even with a gold passport membership. the cost is $-- per room per day. we used the health club on saturday (i.e the pool and the sundeck which was pleasant). we had two kids with us ages - and --. i was interested in taking them to the espn zone on saturday night. i asked the concierge whether or not the espn zone was near. she looked it up in her address book and gave me the address. she was rather quick with the address and did not bother to right it down or locate it on the map they had at the desk there. she offered to book a evening tour of the monuments but we decided to do it ourselves. we ate at the hotel restaurant for dinner so we would have the time to catch the evening tour. the rolls we received were not heated and there was a fly baked inside one of the rolls. the manager apologized and said that they get the rolls from a vender and that he will address the problem. he gave my daughter a free dessert and took --% off the restaurant bill. we took the tour at night which lasted - hours and -- minutes (too long for my daughter) it was with zohery tours. the tour took at least and extra ----- minutes due to having to wait for people showing up late from the drop off sites. it was great seeing the monuments at night. overall it was a very good stay at the hyatt.',happy
id24011,' positives: great location convenient to metro dupont circle gwu downtown. large suites with fully equipped kitchens. quiet. clean (despite what others have written). friendly staff. cons: furnishings have long since seen better days. the sofa had a huge gash with stuffing coming out. several of the limited # of tv channels didnt work (nbcpbsespn-) the rooms were overheated. our room keys had to be replace twice in - days because of problems with the lock. treadmill in the gym didnt work and although there was a water cooler in the gym there were no cups available.',not_happy
id24012,' we had a lovely room with a view of the marina & bay. the location is wonderful--lovely running along the path right out the back of the hotel. walking distance to anything downtown: gaslight district shopping mall uss midway maritime museum petco park etc. we took the hotels ferry over to coronado and rented bicycles from the marriott over there. very very enjoyable. we rode over to the pacific and coronado hotel then made the loop back to the marriott in time to take the last shuttle back to our marriott. when you rent you bike get the map which shows you how to avoid the high traffic areas when the bike path ends. i highly recommend taking the tour of petco park...even if you are not a baseball fan. the midway the maritime museum and the zoo were also fabulous! my only complaints would be the charge of wifi in your room--at the rate we were paying for our room wifi should come with the room. i also did not like that our room had double beds.',happy
id24013,' the location of the ritz places it as one of the better choices in the vicinity of the theater district and boston commons. although not necessarily the prettiest of locations it is quite convenient. i had a suite on the --th floor and found it to be very good for an upscale hotel like the ritz-carlton. although housed in a modern building the room itself seemed in keeping with the more traditional ritz style. like some other ritz hotels i found the climate control to be marginal. there are traditional home-style thermostats but they only seem able to work across a limited temperature range...no more than maybe +--- degrees from what the hotel sets. to most people this probably isnt an issue but i tend to like it just above meat locker temperature and so i found the room a bit too warm for my liking. otherwise no complaints whatsoever about the room or the furnishings. the shower was wonderful as was the plush inviting bed and all the rest. very ritzy . one of the things i liked best about the ritz was the quiet. even though the hotel seemed full inside our room was dead quiet. im the type who doesnt usually sleep well away from home due to all the little noises but i slept like a baby at the ritz. i found the staff to be very friendly and accommodating. although we were only there for a few days they catered to our every need and always made you feel welcome and appreciated. like all top hotels everything was pricey. breakfast for two ran us about $-- and even things like on-demand movies were fairly expensive. still it wasnt *so* expensive that you felt ripped off. the parking is all valet which i sometimes find troubling as i drive an exotic car that i always prefer to park myself. still there were no issues and the valet service was prompt and efficient. i suppose this is the norm for big-city hotels - just a pet-peeve of mine.',happy
id24014,' ok my room was pretty small (reminded me of a new york city sized hotel room) but it was clean and had a comfortable bed and a hot shower. cant beat the location if you need to spend the night near fenway. also if you have a kid who is a student at boston university this hotel is perfect...right in the middle of campus.',happy
id24015,' finding this hotel was a bit of a challenge. we made several calls to the desk and the staff member actually came out and crossed the street waving his arms to help us find the place! it was a tight room - not a lot of space to walk around so we had to place our luggage strategically. very neat. nice staff. too bad there was no pool.',not_happy
id24016,' this is a basic hotel with no added benefits for gold members of marriott but the location is superb and the cost is reasonable. the pool is also quite nice. it was a short walk to the inner harbor or to fells point to take in the historic location pubs etc. also there is a free city charmer sightseeing bus that picks up practically right outside the door. finally there is a whole foods and a cvs right around the corner.',happy
id24017,' we just spent another exceptional christmas evening at the brown palace! the crystal chandelier is only put up for the christmas season. it is a great time of year to visit because the hotel is even more beautiful when it is decorated for the holidays. the staff is exceptional. every time we walk in to the hotel we feel like the only thought each staff member has is how to make our stay wonderful. from the doormen to the ships tavern manager they are all friendly and helpful. you walk in the hotel and there is a shop with organic espresso and lots of wonderful treats made by the brown palace pastry chef. our christmas dinner at the ships tavern was great! wonderful food and wonderful atmosphere and it is not over pirced. the king size beds are so comfortable that you have to have a great night is sleep. of course the staff turns down the bed at night and leaves chocolates next to the pillows. we wouldnt even think of staying anywhere else in denver and cant wait to go back.',happy
id24018,' cant really complain for the price. very out dated hotel that is in desperate need of a make over. room smelt of mould in fairness staff did offer - other rooms but they wernt much better. should have security at night as very rough neighborhood wouldnt recommend for families. on last day staff where very rude kept harassing me to check out even though i organized a late check out. they then said it will be an extra $- and and kept chasing it sersiouly wtf',not_happy
id24019,' this facility is great. we stayed here last summer and loved it which is why we returned. our room was very clean linens were clean and comfortable. i love the layouts of the suites and the separate toilet-shower. it really helps when you have a family of -. we came on an extremely busy weekend. there was a lacrosse tournament in the area so there was countless numbers of teenagers running and giggling in the hallways. it also made the pool extremely busy and the pool is pretty small. when we booked our trip we were planning to only stay saturday night. later we decided to stay friday night as well and booked a separate reservation for friday night. when we came back to the hotel saturday night after -- hours at carowinds with - children under -- we got up to our room to find that our keys didnt work. i went down to the desk and got it straightened out but it was a pain to deal with at --pm after a long day. the breakfast was enjoyable. my kids always love the waffle maker. i will return because of the comfort of this hotel.',happy
id24020,' the library hotel is fun and unique! we loved the library theme; it was quirky and interesting but not over-the-top. the theme was done very tastefully. the staff was friendly and helpful particularly the doormen. this trip was to celebrate our engagement and we arrived to find a thoughtful note and bottle of champagne in our room. (the champagne was excellent!) we stayed in the ethics room on the --th floor (a deluxe queen room). we didnt mind the small size at all; it was smartly designed clean and high quality. the bathroom was luxurious and beautiful. the bed was comfortable though maybe a little firm for our taste. good turndown service; the chocolates and note about the upcoming day is weather were nice touches. we appreciated the complimentary bottled water. we loved the breakfast that was included with our stay. they had a nice selection of juices cereals pastries hard boiled eggs and fresh fruit. we also really enjoyed the wine cheese and crackers that were offered each day from ---pm. the -nd floor reading room where the food was served was a warm relaxing space. the rooftop lounge was fairly busy when we checked it out on a saturday night. it had some cool spaces and a nice fireplace but our drinks were mediocre. we also tried the restaurant on the ground level (madison & vine) and enjoyed our food. the service was very good and they were able to accommodate our vegetarian requests. the library hotel was in a great location for us because we saw a broadway show during our visit. it was within easy walking distance of the theatre but still in a relatively quiet area. we would gladly stay at this hotel again and recommend it to others who are looking for a boutique hotel that offers some nice extras during your stay.',happy
id24021,' hotel is nice but their controlling policy goes a little far when they tell you ice chests are not allowed in the hotel! if this is such an important policy to them then they need to advise guest when they are making a reservation. im sure they have their reason but give-me-a-break. the general manager even chased and yelled after me in the lobby but the elevator door closed before she got to it. how embarrassing. then she called my room. i advised her that this was a policy i did not agree with. finally if this is such an important policy to them then they need to have small refrigerators in every room. what if someone is on medication that needs refrigeration or on a special diet? one thing i did like about the hotel was the way the elevator doors stayed open on the lobby floor until a floor button was pushed from the inside the elevator. on-the-other-hand with this hotel wanting to be so upscale i would think they would have automatic outside doors. i guess they expect you to use a bellhop instead of rolling your own luggage. i definitely will not stay there again and hope they put me on their dnr (do not rent to) list.',not_happy
id24022,' we were complete stangers to mass transit but with the help of the holiday inn bayside we were able to easily navigate our way to the transit store to buy an extended transit pass for a fraction of the cost of a car rental or taxi. the pass allowed us to get on and off as many times a day as we needed without the worry of having the correct amount of money to pay the bus fare. you can travel almost anywhere in and around san diego you want to go with the use of their transit system. have i mentioned yet how friendly everyone in san diego is and how helpful they are. we must have had tourist written all over us because everyone was eager to help us get where we needed to go. the staff at the holiday inn bayside are to help you get where you need to go using the transit system just ask them and they will work with you. did i mention how clean the hotel is and how well maintained this property is. yes we will stay here again on our next travel to san diego. keep up the good work holiday inn bayside you are tops on our list of places to stay.',happy
id24023,' i needed basic accomodations for three day business trip to austin. this hotel provided the basics: very quiet room hot breakfast buffet and very helpful cooperative staff. we had others who stayed at the more expensive marriot courtyard who had their car broken into. our stay was fortunately very uneventful in such ways. restaurants and mall are close by. id like to emphasize that the staff was very friendly and helpful. while the hotel is showing age it suited my basic business needs well and i thought it was a good value.',not_happy
id24024,' this was our first trip to ny so my wife and i wanted to stay somewhere central. the affinia dumont is in a great location in midtown and it is very close to the - line subway. we requested a room with a view and we were given a room on the --th floor with absolutely stunning views of the chrysler building and other midtown sights. the room was very large (by any standards not just nyc) and we had a kitchen. the bed was extremely comfortable and we had great sleeps for our entire --night stay. the hotel was clean relatively affordable for nyc well located and the staff were all very helpful. my one complaint is the lack of free wi-fi in the rooms. we live in a time when free wi-fi is incredibly easy to provide and asking $-- per day is absurd. i have stayed in hotels far below the affinia dumont is quality and free wi-fi is the norm. when i return to new york i would not likely stay in midtown again instead going to greenwich village or soho but that is purely a personal choice. as far as midtown hotels go the affinia dumont is very nice and the views alone make it worthwhile.',happy
id24025,' i would be the canadian women referred to in the previous review. this was the worst hotel we have ever stayed in. the first night we stayed in a king suite on the second floor. it was extremely filthy. the rug was so dirty that we didnt feel comfortable in bare feet. the couch was dirty and sagged in the middle. although we had two windows they didnt allow in any light in as they looked out onto a narrow space between buildings that was littered with cigarette buts pigeon poop and garbage. we were aghast. they wanted to charge us $--- the first night and $--- the second. the nerve! when we complained and said we would not stay in the room another night and that we wanted a reduced rate they moved us to a double room on the fifth floor. they said the rate for that room was $--- but they would give it to us for $---. they refused to reduce the previous nights rate because they had closed their books for that day?! we did not take advantage of the continental breakfast because it looked totally unappetizing . if you like cheap store bought muffins or white doughy bread you might disagree. anyway do not stay here. it is disgusting. the only good thing about the hotel was the desk staff patient. the management should be ashamed of themselves. i just reviewed the hotel website and they describe their hotel as clean. very far from the truth.',not_happy
id24026,' they have a top level staff friendly helpful and professional. the rooms are very clean and comfortable. the place is located in a very convenient place. you can walk to several famous destinations in the city it is close to the port authority terminal the penn station and several subway lines. grand central is just a few more steps away and to catch a cab you just have to turn the corner on the -th ave. ther are also good restaurants nearby if you do not fell like going far for dinner or lunch. the business center is small just a little room but well equipped. and you can use their excellent free wifi service everywere in the hotel.',happy
id24027,' this is an older embassy suites but it is well kept and the people are all great. the front desk staff is great. the atrium as in all embassy suites is very welcoming after a long day at the office. the breakfast is awesome and the nightly hour is more than awesome! great drink great people! i highly recommend this property.',happy
id24028,' lobby was shabby- upholstery in bedroom filthy musty smelling bedroom and could not swing a cat in the bathroom. general cleanliness was disgusting- would not recommend at all. only great thing was the location- that is where it ended!',not_happy
id24029,' i spent a second - months at this hotel and found the staff as warm and welcoming as they were the first time around. special mention needs to go to stephen and his ever-present smile and willingness to help. the entire staff was committed to hospitality and cordiality even in the face situations beyond their control. on occasion i witnessed rude demanding guests but the staff at the front desk always responded with calmly and respectfully when trying to difuse the situation. even the rooms and accommodations at this hotel are fairly simple the staff is its greatest asset. they made me feel at home for the entire time.',happy
id24030,' my wife and i are just back from staying - nights in the pennsylvania and to be honest it wasnt as bad as we had feared after reading some of the reviews. its a - star hotel in the center of manhatten and for the price we paid we thought it was decent value for money. i was nervous arriving to the hotel in anticipation of staying in some by the hour hotel but had the attitude that when youre in new york you should only be spending a minimum of time in your hotel room. we arrived at -pm and there was only about - people in the queue waiting to be checked in so i started to feel better as some people say they have waited hours to check in. youre supposed to show your room key to a guy who sits by the elevators so that he can stop people who arent guests going to the rooms but not once over our stay did these guys ever ask us to show him our key which kind of defeats the purpose of him being there. we found the elevators to be very quick and were never waiting more than -- seconds for one. we were staying on the -th floor and when we got off the elevator my concerns returned. the carpet looked like it was put down in the --s and had numerous stains on it. it took us about -- mins to find our room cause its like a rabbit warren on the floors. eventually we found it and held our breath as we opened the weirdest looking door i have ever seen. they looked like something youd see in a mental institution. the room was old but clean. the bathroom had seen better days as some of the enamel had chipped off the bath but the shower was warm and powerful. the air conditioning was non existant but luckily it wasnt that warm so its wasnt missed but that would be a big problem in july and august. we had a beautiful view of another room about -- feet away from us so the curtains needed to stay closed as anybody could see in. the beds were made every day which is more than ive had in some better hotels. if you want a location thats right in the heart of everything and not pay for it then this place is for you but if you want to have some creature comforts then look elsewhere. we had a great time in new york and would consider going back to the pennsylvania again because there is so many better things to spend your money on in new york than your hotel room.',not_happy
id24031,' i stayed at hotel monaco because i was sent to seattle for work and it was located close to the office. i got a decent rate of $----night for a room with a king bed. the hotel is definitely fairly well kept up and the service is friendly. i like the fact that they have wine served in the lobby between -p--p and coffee and tea served between -a--a courtesy of the hotel. however i found that the lobby gets pretty packed with guests wanting their free coffee-wine on the weekends so there is no place to sit down. also one morning they ran out of coffee in the lobby and we had to wait -- minutes for them to bring out some more. the hotel is restaurant sazerac is a good restaurant with pretty good drinks. it was convenient being able to get a nice dinner in the hotel. just be sure to make reservations for dinner since it can get pretty busy there during happy hour on the weeknights. the thing i wasnt so happy about with the hotel are its thin walls. i could hear my neighbors talking and moving about and could really feel the neighbor is kids jumping on the bed. it makes you wonder if there would be any privacy for a romantic weekend if you get my drift. also the doors on the tv cabinet were askew. also im not sure why it is so difficult to find a decent workout room in a hotel. i tried out hotel monaco is fitness room and found that the equipment was pretty out-dated. the one treadmill in the room wasnt evening working and they charged guests if they wanted to hook headsets into the tv monitors attached to the machines. there were no mats to sit and stretch on and the quarters were tight. im accustomed to cycling machines but the resistance of monaco is cycling machine was really off and i had a difficult time cycling with just a resistance of - which should be really easy. although the goldfish rentals appear to appeal to some it seems a little abusive to me. i was uncomfortable with seeing the used goldfish left out in front of the rooms once the guests were done with them. maybe hotel monaco should just set up a nice well-kept stationary fish tank in the lobby for all to enjoy. i bet the fish would be happier and isnt that the point of the fish tanks? it is supposed to be for animal lovers. overall hotel monaco was a comfortable place to stay. i like it is smaller size compared to the sheraton and hyatt down the street. it gives it a more cozy feel and probably encourages more personal service. the location is very convenient for sightseeing yet far enough away from the noisier downtown shopping areas near nordstrom is.',not_happy
id24032,' i travel with my wife on business here once every - weeks or so and usually stay here if we want to stay close to the inner harbor. parking is good compared to some other hotel in the area. it has it is on on site parking garage that seems safe and well maintained. rooms are average and hotel staff are ok but nothing special. you would think for as much as my wife and i stay there the staff would be more accommodating. again i recommend but dont expect them to knock your socks off with service.',happy
id24033,' im very happy with my stay at ace hotel ny i just needed to stay overnight and it was more than i could ask. awesome cool hip hotel the staff were very nice helpful and friendly. the room and bathroom were nice & clean. the bed was comfortable free wi-fi and great area i would stay here again and recommend this awesome neat place.',happy
id24034,' i was very excited to stay at the liberty with some friends. the champagne upon arrival and the energy of the hotel is amazing. the bars in the hotel were fun and it seems like a great local spot. the location was walkable to the best spots in boston and beacon hill had great boutiques. i was underwhelmed by the guest rooms. they seem like a complete afterthought. outdated dark and not very clean. our view was facing directly into a hospital. we basically looked at a wall of hospital rooms. i also had to call down every day to have our room cleaned. doesnt that usually come standard? if i had to do it over i would visit the bars and lounge at the liberty and stay elsewhere.',not_happy
id24035,' let is see im trying to find something negative....oh i know my view wasnt the best...but i wasnt planning to be looking out the window! in town for a whirlwind series of events and appointments i was primarily in the room to sleep and it was wonderful. we were in a king room. it was spacious. the bed was very comfy. pillows too. and for a low floor room in the middle of manhattan it was very quiet. i dont remember hearing street noise at all. some of the furniture could have used some updating. desk chair was falling apart. loved the keurig in the room. on the subject of service and staff it could not have been better. everyone i interacted with was friendly and helpful. business office was open at --:-- on a saturday night staffed by a friendly young woman. spent some time sitting in the lobby using the wireless and watching people go by. comfy space in a beautiful lobby. all around good time. very with the hotel. look forward to returning.',happy
id24036,' i was in a car accident while visiting the seattle area. the hotel staff went out of their way to make me comfortable an darrange accommodations for my transportation back to the airport. the bed and luxurious bedding were extremely comforting during the first -- hours after the accident when i was aching so badly and just needed to sleep. i have very fond memories of this hotel!',happy
id24037,' i always wanted to stay at the drake because ive heard great things. it was everything i had hoped! very classy. great place during the christmas season because of all the beautiful decorations. plus it was great for us because it is right on the north side of michicgan ave so we can shop all day then be right back at our hotel. the service was great and they even gave us a free upgrade!',happy
id24038,' my second stay there and it was worse than i remembered. of course the rooms are insanely small but that is typical for ny (although the royalton is better). but small isnt the real problem: there are no drawers two people could never share this room the sirens are constant the noise from the hall incessant (the door doesnt seal so you hear everything!) and the hvac was so loud i had to choose between waking all night from the noise or freezing (i chose freezing.) the bathroom was dirty and the tub was peeling. i had to call - times to get the stopper fixed so i could take a bath. the hairdryer was broken. the staff varies from snotty and condescending to clueless and inept. at least there were no bedbugs. really that is the only positive comment i can make. oh and the location is fantastic.',not_happy
id24039,' the hotel is actually in the financial district and a stones throw from the smithsonian institute and just behind which is the national mall where you can see capitol hill on the right and washington monument on the left. check in was the best anywhere we travel - which i could remember the ladies name she was excellent and following day a young man equally good. they seemed truely in their jobs and pleased to be of service. great reception area spacious with a few shops starbucks pub and lifts go straight down to the metro and some more shops. there were lots of conferences when we stayed and so did have to queue for the starbucks on week days. - different concierge - and got great lunch-dinning recommendations. the hotel has a pool and fitness centre which i had high hopes of using both although never quite made it. however the main restaurant i couldnt honestly recommend think there are lots better places to go outside - still handy if tired and need a night in. the room we had was huge as we upgraded $-- for a view. well it was just a view on the balcony (we had -). the room had a dinning area and kitchette lounge area and - beds so met our needs nicely. have to say though it was really rather noisey. not sure if balcony doors didnt fit well or just cos in the financial district and lots of traffic. not honestly sure the upgrade was needed as we went over easter and heard others checking in getting rooms with views so maybe check with their reservations.',happy
id24040,' i spent a single night here before the memorial day weekend. although the hotel itself was typical for an airport marriott (which is usually quite good) the service i received was far better than i had expected. the shuttle from the airport was prompt and friendly - the driver handed me an ice cold bottle of water as i boarded. the desk clerk checking me in recognized my name immediately because my wife had called ahead and faxed my kids report cards - she was excited to give them to me. though these were small gestures they made me feel welcome and valued as a guest. the room was very comfortable clean and most importantly quiet. the restaurant was nice but definitely overpriced. internet access is not free. the concierge lounge on the --th floor has a free continental breakfast in the morning and an honor bar in the evening. the shuttle runs continuously - the ride to the airport takes about -- minutes.',happy
id24041,' stayed here for a one week business trip visiting officies at the world finacial centre. it is ideally placed and reaching the office is a short walk along the side of the river only having to keep clear of joggers and cyclists. the room is one of the largest i have had for this type of hotel in downtown manhatton and definatgely better than the mariott and hilton. quality of fittings and furnishings was very good and whilst the telescope is certainly a unique feature once you have looked at the statue of liberty once it does tend to get in the way. facilities are good with a reasonable fully functioning gym for a hotel. restauarnt was good quality and not that expensive with a fixed priced menu offering a good variety. whilst this was good for me as i needed to get to wfc and over to jersey city anybodyt wanting to go to midtown will find this hotel out of the way and need a subway or taxi ride everywhere. one thing to look out for is there were various concerts durting the week i was there and were very audible in the room. they ran approx from -.-- to -.--ish so if you need to sleep during that time it might be worth checking with the hotel first. otherwise it is a very quiet location.',happy
id24042,' good location good restaurant good value. decent but not stellar service. intimate sometimes crowded lobby. this rooms in this hotel are pleasant but small. we were four ladies to a room which was too crowded. it would be adequate for two. the beds were extremely comfortable and the decor classy but the only mirror was in the bathroom. also we had to call three times to have a fourth set of towels brought up. get a room on a higher floor to avoid street noise.',not_happy
id24043,' i stayed at the crown plaza over easter weekend. i needed a somewhat larger room since i was traveling with a companion or two and needed some extra space between myself and them. i was upgrade complimentary to a suite which was very nice. the staff obviously knew of my needs and were to accommodate them. the room itself was lovely with a plush bed. i liked the lavender linen spray. we took advantage of the hot breakfast in the morning which was really great and convenient.',happy
id24044,' i have stayed at this chic boutique hotel over -- times and every time i walk in the front door i instantly feel at home. i travel for work and to me it was more important to find a place that makes me feel at home every time i am on the road even if it means forgoing hotel rewards. i have food allergies and the because the hotel ---- is like family to me they go out of their way to make sure i always have special food every time i arrive. the fitness facility is better than most chain hotels and for a boutique hotel that is pretty impressive. i have used the spa several times and each time i do i manage to forget everything about work for -- minutes. the property is set up very well for business or weekend travel. you can walk to belltown pike is market or downtown and the hotel ---- will even drive you to your destination in their black cadillac sedan if you are headed somewhere close by. i cant say enough about this spot. i have honestly given up thousands of hotel rewards points because to me nothing else compares to feeling like your staying with friends every time you check in.',happy
id24045,' we stayed at the hotel when traveling to san diego for a hockey tournament. the hotel met our expectations. it is centrally located the pool was nice we were with the breakfast the rooms were clean and we got a very affordable group rate that included parking and breakfast. i was not bothered by it but similar to other reviews if you are a lousy driver you may not want to stay here due to the parking garage. for us the worst thing about the hotel was the hotel pizza. it was lousy.',happy
id24046,' the inn at the market lived up to the positive reviews. as tourists without a car the location couldnt have been better. there are countless excellent restaurants within easy walking distance. although it was very rainy we were able to explore the area and race back to the hotel to warm up when we got too wet or cold (were from socal and have little tolerance for weather). the staff was always friendly and the view from the deck was glorious even on a dark day. the room was spacious and the beds extremely comfortable. the hotel made our stay in seattle great fun even with uncooperative weather.',happy
id24047,' we booked this hotel because of the price! we stayed - nights for a very low price of about $--- total including parking. that was plus about the hotel. overall not a horrible stay but we will not be coming back. the hotel is old and you can tell they have tried to make the most out of what they have but fall short of being trendy modern or luxurious. putting a nice tv which they do have does not renovate a room. they are dated and our walls had patches that were very lazily fixed. basically someone just splattered filler puddy on them. having a coffee shop and restaurant in the hotel does make it convenient. the pool area was nice. when we walked out our room we were basically at the pool. we were kept awake by people being loud at the pool after hours which the hotel did address when we called the front desk. overall i give them a rating of - out of - for trying but some of there efforts basically just seem cheesy. our next visit to san antonio we will spend a little extra for a nicer stay.',not_happy
id24048,' this is not a contemporary or funky hotel this is just a cheap dump. dont be fooled by a meagre display of so called contemporary decorating.the building is very old with tiny tiny rooms and bathrooms. the rooms stunk of dampmildew and really old wood. if there werent new beds in the rooms youd think you were in the bates motel. the bathroom was decorated with a small bowl sink but they left in the original tubs yuk. all the fixtures are inexpensive no art work flat screen wasnt mounted to the wall but the bedding was good. there is no where to open your luggage you can barely walk around the bed. the elevator is a lift fitting just --- people after long waits. the halls to the rooms are scarey all dark and very narrow. there was not one impressive area in this whole hotel. clearly this hotel has only had cheap cosmetic decoration to slip it into a - star categary but it is still a dump.( putting avedia products in the bathroom doesnt make up for the smell or the size) the decor and room size is comparable to a hostel not a - star hotel. i strongly recommend paying a bit more and staying somewhere else there are lots of other options around. a night or two at the hotel max could ruin your vacation.',not_happy
id24049,' front desk told me to go [--] myself. plain and simple. never ever stay at this hotel.',not_happy
id24050,' the hotel has great location the rooms are very quiet we got the old tower and it eas great. my only two reservations are bath towels are very small like for drying kids and the boarding pass pc is were broken told to the front desk and nobody took action to help us get our boarding pass printed.',happy
id24051,' close hotel to the fillmore is why we stayed here. we only had to walk - blocks to get to the fillmore for a concert. the customer service at this hotel is impeccable. every employee went out of their way to help us without us asking for help. we stayed in the executive sauna suite. the suite is decent in size and the bathroom is big which includes a sauna and japanese soaking tub. the room itself had a few areas peeling form the ceiling and made some very loud noises when the heater or air conditioner turned on and ran. there were creaks in the floor and overall the room looked like it needed an overhaul. it also doesnt make much sense that the suites are on the bottom - floors making it so there is no view whatsoever. i feel the price for this hotel is high considering the dated rooms. the property is very nice including the waiting areas the restaurant and the coy pond near the lobby. the only problem is that the suites are outdated.this hotel has tons of asian restaurants within walking distance and the hotel is in a pretty nice neighborhood with not a lot of beggers. we would only ever stay at this hotel again if we needed to be close to the fillmore again. otherwise there are plenty of hotels that are cheaper and newer.',not_happy
id24052,' convenient nice and meeting the usual doubletree-hilton standard of excellence. going back nice breakfast friendly. close to dining. nice beds.',happy
id24053,' great location on the beach. great staff. great rooms nothing fancy but kitchens fresh air and it is on the beach. great for families your in the center of the beach people but the cottages cater to families and kids. (and your on the beach)',happy
id24054,' the a-c in the room did not work either night we were there. the room temp never got below -- degrees. the hotel did not have enough parking to accomodate guests for ou-tx weekend. the cofee pot was dirty and the tea never refilled and the front desk was less than responsive. also had maid come in the room at - am the first morning of our stay to ask if we were leaving. i really expect far better for this class of hotel.',not_happy
id24055,' i stayed at this hotel while passing through denver on my way home from a cross country road trip. i am glad it was only for one night. i should also note that i am a frequent marriott guest and have been for many years. this hotel is in need of an update. the room was not dirty but it was not extremely clean. the decor carpet toilet shower etc were all old and fairly worn. i found and killed two spiders in my room upon arrival. i didnt have much time to interact with the staff but i can say they were not very friendly during the little time i spent with them. i left marriott is in other towns during the same trip recalling how friendly my interactions with the staff had been during very brief periods of time as well. i would not stay here again nor would i recommend to a friend. having stayed at so many marriott is over the years i know this place is definitely an exception and i could easily pick another property in denver for a similar price in hopes of a better experience when i return.',not_happy
id24056,' we had a clean average sized room - but we wanted a room with - queens plus a bathtub which meant they charged us --dollars per night extra - if you want a lakeview room you will have to pay -- dollars per night. we faced the air conditioners but not too bothered as we rarely spent any time in the room hotel is beautifully decorated and very convenient to the art institute millenium park and local transport links if you like power showers the rain shower is not for you! all staff were helpful and polite',not_happy
id24057,' i read the reviews on trip advisor and set my expecations low and was pleasantly surprised. we booked through starwood points. pros: -location was unbelievable. you can walk or take public transit to everything -room was pleasant (ask for a renovated room) -staff was friendly and efficient cons: -our room had no view -sometimes a little noisy',happy
id24058,' this is our second time in the tuscan inn and we are as satisfied with the hotel as we were last year. we had however a little irritation with the front desk concerning the security deposit and our request to talk to a responsible management person. through the support of the concierge hugo we finally got in contact with pearl. she not only explained the need for a security deposit to our full satisfaction but also surprised us later with an unexpected and generous gift bag in our room. this action showed how high the hotel management values the well feeling of theír guests and that is what we want to appreciate through this comment.',happy
id24059,' we stayed here for one night in early july. the a-c was extremely loud and could not keep up with the heat generated by the sun (our room faced east). also there was a weird smell in the lobby reminiscent of my busia is kitchen when she cooked kapusta. the one nice thing about the hotel is that it is well located within walking distance of many chicago sights. but im sure there are better properties in that part of the city.',not_happy
id24060,' super super nice staff. especially michael kim. beyond helpful. excellent breakfast and hours (free if you are a hotel guest). nice clean rooms and huge bathrooms. after - days it felt like home. you can not find a better location. this was my -nd time staying here.',happy
id24061,' i stayed here for - nights on what turned out to be a blazing-hot weekend in late july. had booked in advance over expedia with price being a consideration but also on the strength of the super - brand. on that basis this place was a real disappointment. it appears the employees are trying hard to keep it up but fighting twin tides of maintenance-budget neglect (the duct-tape syndrome) and being in a transitional neighborhood and with too many of the types of customers that cause the rooms to age much faster. the houses arent boarded up and there is no church is fried chicken across the street (yet) but you get an uneasy vibe and it is at roughly the decay stage where a national franchise (other than church is) would close up shop and decamp. no doubt it wasnt that way when the motel was built but in sprawler cities like charlotte and several others the older closer-in suburbs sometimes slowly change for the worse. the air conditioners are wall units which reminded me of places ive stayed at in the philippines. maintenance unfortunately reminded me of that as well. in the first room the air-con was better at wetting about a third of the carpet than it was in cooling so after putting down some towels i decided it wasnt getting better and asked for a different room. to their credit there was no hassle and i moved to another this time with a newer unit and a grille held on with duct tape (see photo). it was too noisy but at least it worked. the box springs mightve benefited from a sham to hide the unappealing-looking yellow stains. everything felt a bit too lived-in even when it worked ok. the sink passed the plunger test (that is often an early thing to not work in a badly maintained motel) but the bath-shower didnt pass the bath test (i.e. would you want to take a bath in it?). at least the curtain didnt smell. give the bathroom a b- and the tv selection an a-. there is a small outdoor pool in a corner of the parking lot but with the crowd walking around or driving around the area it didnt feel totally safe for adults and certainly not for kids. the motel is in a cluster along the side road and next to the interstate; there is a cookout barbecue place (mostly drive-thru a bit like checkers) in front and the motel is parking lot might get some thru traffic because of the confusing (to the uninitiated) road layout. there is visible nighttime security (uniformed guard making rounds). but it is also too easy to see why they need it. like i said they do try. but the area is declining customers arent the cream of the crop and super - and wyndham either need to fish or cut bait. usually when the location is trending against you the outcome is a sale to non-chain owners and that is what id predict here. is it the worst place ive ever stayed? not even close (trip advisor reviewers sometimes get carried away with the superlatives). then again in the $-- price range and with the brand name id really hoped for better. within those parameters it is substandard enough to tarnish the brand.',not_happy
id24062,' im very torn about this hotel. the location is great. lobby area-bar is nice but the room left a lot to be desired. the elevator light is so red (weird) that i felt like i should be developing film. the lights in the hallway are very dim-grey - felt like i was in a strange horror movie that was set in a college dorm. room was very austere...felt a bit like a pretentious prison cell. however it was very quiet and served it purpose. i too was surprised that the room had no kleenex available and yes the shower was small-not easy to use. i also did not like the complete lack of privacy in the bathroom. whoever is in the bedroom area can easily see whoever may be using the toilet. the room also smelled of mothballs. was glad i brought my own room spray. as far as staff the young man that checked us in was well disinterested and-or bored. the rest of the staff especially lindsey were very kind and helpful. it was odd not having anyone available to help with bags and there is no one at the garage next door to help should you want to purchase the $-- in-out pass. my husband who has no pretensions when it comes to hotels says he would never stay here agin...which to me says more than anything else.',not_happy
id24063,' my wife and i decided to do a quick trip to nyc for the mlk holiday weekend. we went through a very efficient and friendly check-in (kudos to janet at the front desk who handled us with ease despite the crowd). because we were spg members we were upgraded to an atrium club room on the --th floor. this was easily one of the most comfortable and spacious rooms we have ever gotten on a nyc visit. (we are originally from nyc and have stayed in some very cozy rooms in the past!) the hotel staff we dealt with were all courteous and the location in the theatre district is excellent. we would definitely return!',happy
id24064,' very nice hotel! great facilities for meetings-conferences; very nice rooms; though the building is older youd never know it! nice fitness center; great bar & restaurants; i walked downtown one night across the duke ellington bridge and felt safe. close to other neighborhood restaurants. a good choice over all!',happy
id24065,' we would absolutely hands-down recommend this hotel to anyone planning to stay in boston. it is close to fenway park just a few blocks we walked to the game. there is also a subway stop very close to the hotel. great location within walking distance to several good restaurants and shops. it was really the staff who added to our stay their gracious thoughtfulness and friendliness was wonderfully refreshing. several unexpected nice touches the delicious cookie before the game the generous bottle of champaign to celebrate our wedding anniversary and card - we felt like we were home this hotel was so comfortable!!! yes well be staying there again next time were in boston. a sincere thank you to the extraordinary staff at the commonwealth! bev. & joel',happy
id24066,' my husband and i will sometimes go to eddie merlot is next door for a romantic dinner and stay at the hilton even though we live in town. this is a fantastic location super clean and excellent staff.',happy
id24067,' i cant say enough great things about the magic castle hotel and its incredible staff. the experience was great from the moment we arrived and all the way through check out. at check in we were provided with sparkling italian sodas (an unexpected treat on such a warm day). the rooms were tastefully appointed. and they even had complimentary breakfast and free wireless service. the best part of our stay is when we went into our room. there was a chocolate cake and a card signed by the staff. im not sure how they even knew it was my birthday. i highly recommend staying at the magic castle. you wont be disappointed.',happy
id24068,' this is a good value hotel between seattle airport & downtown. rooms are clean & well-appointed with a king size bed fridge microwave & large tv. convienent to i--. only major complaint was the breakfast bar was in bad shape when i arrived @ - a.m. no waffle batter regular coffee or milk in addition to a poor selection of most other items. pedro the front desk clerk didnt give a damn about service or anything else. other than that this is a good choice for a budget motel in south seattle.',happy
id24069,' we stayed here for - nights early july. the location was excellent within walking distance to a lot of the attractions. our room was clean spacious and nicely decorated. the beds are incredibly comfortable !! i did have some issues with getting the shower temperature just right. it seemed it went from cold to hot within a millimetre of moving the dial. and the water pressure wasnt so good. but the room was lovely. we had no noise problems. slept soundly both nights. we had requested a room at the front of the hotel and even though the pub below has outdoor seating it was quiet - however it was a monday-tuesday stay weekends i cant comment on. having the help yourself take away coffee facilities set up in the lobby in the mornings was a nice touch for a coffee addict like me. overall a great stay.',happy
id24070,' we stayed at the hotel for three nights. we wanted to check in early but they said the room would not be available until three. that would be fine if the room actually was not yet prepared. when i came back and saw everyone standing in line to check in at -:-- i realized that they say the same thing to everyone. that is kind of lame in my opionion. the room was very nice and clean. the bedding and bed were high quality. the hotel had a very nice old world charm. service needs some serious improvement but i like the property (furnishings). i would consider staying here again if the price was right.',not_happy
id24071,' had a pleasant stay at this hotel. it was well-located--close to the art institute and a block away from the blue line and two blocks from the red line. i left my car at home since i had intended to get around the city by public transportation so the proximity to the el line was a bonus. the staff were friendly and helpful and quickly attended to any concerns. the room was small but the bed was comfortable and the furniture and appointments up-to-date. i would have preferred more closet and drawer space however. there was a shower but no bath tub--which for me was not a concern as i prefer taking showers anyway. i liked the fact that there was real milk-cream for coffee in the room. nothing is worse in my view than powdered creamer . i had a couple of meals at the adjacent english pub. i thought it was well-priced and had good food. breakfast is not included in the hotel price but you can have breakfast at the pub for around $--. there is also a starbucks next door. there were some nice touches--water coolers from which you can fill bottles for personal use (they provide throwaway plastic bottles which in my view is somewhat ecologically wasteful) and self-serve laundry and laundry supplies at no charge. i needed to store my luggage at the hotel after i checked out and the process was very efficient and convenient. i would definitely consider this hotel the next time i visit this wonderful city.',happy
id24072,' irena at the front desk service does a great job ! she is very helpful always available and helpful. with her suggestions & advises any problem can be solved. she finds the best solutions to fullfil each request has always a nice smile sticked on her face compared to some other employees working there too.',not_happy
id24073,' i choose hotel chains because i expect consistency in terms of quality. there is never any doubt the quality in terms of a good night is sleep and the food at a sofitel will be consistent from location to location.',happy
id24074,' i stay at courtyards often for business and this was one of the better ones -- it has recent decor (it is not one of the dark older ones) is very clean easy to get in and out of and has free parking. the staff was friendly too. i didnt check out any amenities but i was pleasantly surprised by how updated it was (nice lighting in the room including task lighting over the desk very nice large bathroom very clean). id stay there again!',happy
id24075,' i have stayed here several times because of proximity to my family. the hotel is tired on the outside but the rooms are clean quiet comfortable and a good value for the price. the last time i stayed my brother had a family emergency and had to leave his truck behind. they were very accommodating until we could find a spare key and move it. thumbs up to the front desk staff for being so helpful while we got this sorted out.',happy
id24076,' i travel to dallas occasionally on business but usually stay at more expensive properties. however i was only in town for one night this time and needed a quick in-out centrally located hotel. in my opinion this laquinta is a great value. yes you get what you pay for---the bed could have been a little more firm and there could have been a few more pillows. but what really made the difference for me was attitude. you should expect the front desk to be friendly and accommodating but everyone from the breakfast attendant to housekeeping (!) went out of their way to be friendly and hospitable. if you stay anywhere at all in any property you will realize how rare and valuable that is these days. bottom line: good location great service. im coming back and recommending it to friends.',happy
id24077,' i worked with the galleria park to schedule a meeting for a group of -- people. they were great to work with and made everything very easy--scheduling the room catering orders av. all was taken care of by talking with one person who was very responsive. excellent value and our group will be back. also great central sf location.',happy
id24078,' this hotel is now a laquinta. we stayed here the last weekend in april. the room was clean but the public areas and hallway right outside of our first floor non-smoking room were very smoky-smelling. smoking is not allowed in the public areas (thank goodness) so the smoking rooms must share the same ventilation system. we could not smell it in the bedroom portion of the room but we could in the bathroom and vanity area near the door. the morning breakfast was great - my -yo loved the make-it-yourself waffles -- and the smell of waffles cooking masked the smoke smell in the lobby during the morning hours. i thought the front desk was a bit understaffed (only one employee per shift all weekend) but they were very nice and accommodating.',not_happy
id24079,' this boutique hotel on time square is excellently located and a value. the rooms are clean and well appointed. there is a free wine hour from --- pm and a continental breakfast each morning. if youre looking for a nice quaint experience this is the place.',happy
id24080,' the hotel is beautiful and clean the service is excellent the food is delicious! what more could you ask for? they accommodated quite a large group of women from all over the world with excellence and finesse. whenever i go back to dallas ill be sure to stay at the adolphus. it is the best!',happy
id24081,' firstly the positives. the service at this hotel is fantastic expecially around the pool area. this hotel is aimed at cashed up young trendy set not for a middle aged couple like us. we arrived at --pm to a red carpet dark noisy entrance. i actually thought i had arrived to a disco. upon entering it was just as dark and walked up to reception. they gave me my room key. i went to sleep to be kept up all night by this very loud sounding jumbo jet noise. by -am i rang downstairs and they sent up a maintence guy who said yes it is noisy we can change your room. i said maybe at -am i will change rooms which i did. the noise apparantly was vents above that room. (this room was a premier room not a standard room) i changed rooms after not sleeping all night. the rooms are also just as dark as the lobby. at check out they actually wanted me to pay extra for the change of rooms are you kidding they should have offered me some kind of compensation for my lack of sleep the first night. i have very mixed feelings about this hotel. as service is very good. it is certainly very different to anything i have ever stayed at but i doubt i will be back',happy
id24082,' unfortunately after a day out we returned to find our liquor had been taken not just a little bit but two bottles at one litre each completly gone. i went straight to front desk and even thought they were most professional i got the feeling that it wasnt uncommon. i was required to call house keeping to enquire to what happened to them the next day and no one really seemed to concerned that someone had helped them self to it. the amount was credited against my account but still feel pretty disappointed that this happened. in regards to the actual room it is a very basic but acceptable room. as previously mentioned paper thin walls and we could hear everything the next room was talking about. not just noise but clearly understand every word.',not_happy
id24083,' i used priceline to book a standard room. i put in - star hotel and named my price. i used their name your own price option and was amazed that i got a standard room at the westin st. francis in san francisco for less than $---. i was really looking forward to staying there however when i got to my room i was completely shocked. right when i got off the elevator the smell in the hallway was terrible. it smelled like an old basement and the lighting was very dim. it is creepy and when i got to my room the smell was even stronger. the room was the size of my closet the walls had plaster that was coming off and the toilet was old and made a lot of noise when you flushed (the kind of noise that wakes you up when someone upstairs flushes - which happened to us). we ended up not upgrading the room (costs started adding up when you factor in the $-- charge for parking overnight at the hotel) and slept there for that night but i felt i was suffocating from the smell. the bed was a queen size bed not the king size ive gotten in other hotels in the past for that price. i feel that priceline was not honest in that they should have put this room as a --star room. it is the worst hotel room i have stayed in ever. i have stayed in better rooms in motels. i would not recommend this to anyone.',not_happy
id24084,' we arrived late (-:--) most of the rooms were taken. we were offered a small room with a view or a larger room with a view of the building next door. we took the view. we were told that if we were not that they would change it in the morning. the front desk person was kind and helpful. among many helpful local tips he also recommended a pub-restaurant nearby which we enjoyed. unfortunately we didnt like our room (too much noise from the hvac equip.). the next day we were able to transfer into a room that was bigger w-a view. views are of the traffic circle not the tourist stuff but it was better than a wall or garage (which ive had before) overall we were with our stay. it is eight easy blocks to the white house.',happy
id24085,' sheraton has never been my favourite hotel chain and this property only reaffirms my feelings. i normally do not pay much attention to other postings here on tripadvisor when tourists complain about the front desk staff. whether they are friendly or sour what i care most about is the quality of the room. our room was pre-reserved our room for a convention and for some reason we were given a wheelchair accessible room which meant that we had no vanity in the bathroom to put toiletries down and no closet to hang our clothes. i insisted on the switching room on the second day and the hotel accommodated our request but it was an unnecessary inconvenience for us. at the very least we should have been upgraded to a suite or the club floor. the rooms are tired and in need of a total overhaul including the old-fashioned boxy television draperies carpet furniture etc. the bathroom was updated with marble tiles and granite countertop however the would not provide a magnifying mirror for my over -- eyes! the concierge was very helpful with restaurant suggestions reservations and directions. it was clear that the hotel was happy to have the convention business and they provided some snacks upon arrival and departure which was a nice touch but overall the hotel lacks the sophistication elegance and service which i have come to expect from other chains.',not_happy
id24086,' we stayed here for a weekend while in town to see a concert. the staff was very very nice. our room was ready early and was perfect for our needs. we appreciated the mini fridge. we never had to walt for an elevator and our room was quiet (----). we took full advantage of the free hour both nights. it was a great way to start the evening. breakfast was a little hectic but i enjoyed that as well. one day i had a made to order omelet and the other i just did the buffet. buffet eggs were pretty runny but there were plenty of choices to get you fueled up. the location is great for walking around to see the attractions. we only took a cab once and that was to the -:-- club for the show. everywhere else we walked. a couple downsides: the parking. by he time you added the fees and taxes it is around $-- plus tip. i guess that is normal for downtown dc but it makes a reasonably priced hotel a little less so also the data service on our cell phones was not great in the rooms. to the point that i paid the $-- for the the wifi. all in all the staff was super nice the hour and breakfast added great value and the rooms was very clean and well appointed. we would most certainly stay here again although probably still complain about the parking price.',happy
id24087,' we orginally booked the rennissance and although this was a great property the location of the marriott long wharf was too tempting to not take. the staff was great...the rooms are a bit small but again location location location! the food was great and i loved the hotel staff member that greeted you at the escalator every day. finally the bellman are the best and you can trust their expert advise~the last words we heard as we left the property was you are a lucky man what a beautiful family. its the simple things....thank you guys!!!!',happy
id24088,' i recently stayed a week at the quality inn and i enjoyed my stay. the staff were friendly and professional. the gm rocky was very friendly. informed me on all that san diego has to offer. the rooms were quiet and clean. will be staying again when i return for a visit in september.',happy
id24089,' i have stayed at many hiltons in the us and in europe and this one is fine but it still has a few annoying flaws that should have been corrected long ago. my wife and i stayed here for four nights from thursday to monday. if you dont care about the lobby then you can skip most of what i will say. the lobby is one of the most annoying that i have ever experienced especially for breakfast. first the seating area used breakfast has tables with regular chairs combined with a sofa that will sink to an uncomfortably low level once you sit on it. that means the person on the regular chair will be sitting at normal height relative to the table but the one on the sofa will be eating their breakfast seemingly under the table. not the best situation if you value eye contact with your conversation partner. this annoys both the customer and the waiter who then is asked to rearrange tables and chairs to avoid the sofa altogether. that means chairs will now be repositioned between other tables. this is fine when no one else is around you but looks ridiculous when the area is full. the perfectly good eating area does not open until later because according to our waiter it is assigned to a waiter who comes in later. so why not just switch waiter assignments so that the customer comes first? and then there is the chef who was not present to cook our omelette when breakfast opened. question: why not have the breakfast chef come in when you say you are ready for breakfast? and do you want a tv where you can see the whole screen? no luck here. the tv in the lobby had a large black strip. this is the hilton for conrad is sake--- can we not even get a tv with a full screen visible? now that i got those pet peeves out of the way i will say that they are outweighed by the positive features of the hotel. it is location is great and the rooms are nice. i will stay here again especially if they fix the problems with breakfast and the lobby.',happy
id24090,' my family had a great experience at the westin memphis beale street. the staff was very professional. my kids enjoyed the flat screen televisions and i enjoyed the starbuck is coffee maker in my room. the daily grill was fantastic - the food was good fresh and the porportions were huge. i know others that have stayed at the westin and their experiences were good as well. it is unfortunate that positive reviews are the ones that are often left untold. i am staying at the westin in two weeks and it is my hotel of choice.',happy
id24091,' i was hesitant to stay here due to a bad experience two years ago (housekeeping walked into my room without knocking at -am management completely unapologetic) but the price was right and it is very difficult to beat the location. im so glad i gave it another shot this time my stay was wonderful! i did learn from my first visit i kept the do not disturb tag on the door constantly just in case. upon check-in the polite attendent apologized up and down for our room not being ready but she said shed be able to offer us a handicap accessible room if we didnt want to wait. we took her up on the offer and were basically upgraded to a room with a king sized bed much larger bathroom and an amazing view! every member of the staff we interacted with was terrific especially our server in the restaurant-wish i could remember his name to give him credit. we ate at the restaurant only once whoa-too much money for a simple omelet! the hotel is in a terrific location in walking distance to many attractions-shops-restaurants. my favorite thing about this hotel the beds divine! i will definitely stay at this hotel during my next visit to chicago.',happy
id24092,' where should i start? there is so much to tell. first let me give some examples of the challenges ive experienced with the rooms. okay. first of all i was warned that most of the hotel rooms in ny manhattan are really small. the rooms in the hudson hotel are so small that you cannot: - watch television from your bed without twisting your neck - sit on the toilet (there isnt enough room for sitting normally) - take your baggage out from your suitcase. there just isnt - square feet of open space. dont believe me just check their site or check some photo is you can: - sleep on the bed (good quality bed) - take a shower to summarize the size and quality of the room: some bathrooms of other hotels are bigger then these rooms. service: as you are paying $--- dollars a night you would expect some service. some examples of what we experienced: - no doormen a doormen five doormen no doormen. on some days there are five doormen at the entrance opening the doors and arranging cabs for you. on most of the days we didnt see any doormen - on three of the five days we stayed in the hotel (we payed in advance stupid us) we could not enter the rooms. both cards (we booked - rooms) where blocked. we got the explanation from the staff that that was because of some magnetic fields some stores produced at the exits. however on one occasion we just drank a coffee at the hotel bar and the card was blocked again. - we waited multiple times for more then five minutes on the elevators. on most of the occasions the elevators that did stop at the lobby where full...... - we waited for -- minutes for - coffee and - cappuccino. when we said it was taking to long and we where leaving we where abruptly halted by the staff that we could not leave without paying for something we did not get. after we paid the bill we expected the coffee to be served. it did not... for another -- minutes. come on... -- minutes for - coffee and - cappuccino at -- in the morning - my dad (-- years old) who has problems with his knee was almost thrown on the ground by staff at the entrance of the restaurant. the waiter grabbed him at the elbow and pulled him abruptly backwards. the explanation: he should have waited for another - seconds before he could enter the restaurant .... (really.. his colleague was waving at us to enter). i had to control myself not to throw the a#$%ole on the floor. of course we did not enter the restaurant for breakfast and the staff wanted an explanation why we did not want to have breakfast. do i need to spell it out???? sleep quality: - okay i need to say that the beds are lovely. i did sleep quite well - the sound isolation is unbelievably bad. we where staying at the -th floor and we could here loud conversations on the street level. thank god i had some earplugs. - bed linen is changed every day. wonderful to summarize everything: if the quality and service is bad but the price is good okay that can happen. but if all these three aspect are really bad you have a bad hotel. i will not stay in this hotel (and probably the whole chain) ever again. i will not recommend it to my family and friends. i will discourage them to stay here. better said: i hope to forget it as soon as possible but i just wanted to share my experiences with you guys. hopefully you can avoid these experiences.',not_happy
id24093,' this is a an old hotel by american standards but has a great atmosphere on arrival we met by a great doorman called gerald who was a real character and thought one of our party was mrs bouquet from the programme keeping up appearances which became a standing joke. the reception staff led by mr washington were brilliant and upgraded us to a bedroom suite which was very spacious with a separate sleeping area dining area kitchen and lounge area. yes in some ways the rooms are a bit tired but the are spotlessly clean and very comfotable. not only did we get a good complimentary breakfast but we also got a free buffet style dinner with as much wine and beer as you wanted on the first night and a free barbecue again with drinks on the second night. the barbecue was held on the roof which has a great view of the mississippi and a wonderful sunset. the hotel is very close to beale street and numerous restaurants and very convenient for gracelands etc. the memphis bell paddle steamer is good fun and when you ride back down the river you get to cross into arkansas. vist the martin luther king museum and the lorraine motel were he was assassinated by riding the riverside tram which takes right round the riverside for $-',happy
id24094,' the staff is incredibly service and solution oriented. the location is awesome especially if you like to bike. the hotel has bikes so take advantage of them. the farmers market is steps away and the zoo is right across the street. and there is a fun roof top bar which has incredible views. a down side is the walls are very thin. this is a renovated old hotel and there is no way around the fact that you can hear everything in the next room. the rooms are also very small. so for a short stay the value is worth it to me. but we were there for a week and it got a bit weary.',happy
id24095,' i booked this hotel for - nights as a get-away for my daughter is spring break. i should have left after the -st night but i thought things would surely improve. like it was a fluke that things were so wrong right from the start.... first of all there is a ramp to drive up when you check in. only - cars can fit there at best. when we arrived the whole space was taken up by a suv that was parked right in the middle leaving no space for my little car. the rug between the beds was filthy! there was mold on the tile-grout in the shower which had no hot water even after maintenance fixed it. our room was not even cleaned the -st day...the towels were taken but not replaced. we never got additional bottles of conditioner after the -st one was used. there were stains on the seat of the one and only chair. there was no place to unpack and only - hangers to use. the electrical outlets didnt work unless plugged into the ones on the lamps. no mirrors except in the bathroom-on the bathroom door. the shower curtain rod was broken so the curtain didnt stay closed. the floor in the bathroom never did get cleaned the entire time. the access to the internet went off after - minutes but we were charged the -- bucks anyway. the remote for the tv was a joke. the lighting was horrible. two lamps and dim lights above the beds were not enough to read by. the walls were all scuffed up apparently by luggage being thrown against them. the only positive was the beds. very comfortable and awesome sheets. the continental breakfast was adequate at best. good waffles but how can they call those round things eggs ? gag! i will never ever stay here again and i will think twice befor booking at any ramada (who supposedly have a good reputation).',not_happy
id24096,' i had a quick - night stay at this location. the hotel is downtown and near numerous attractions. the room and bathroom were both immaculate. and for a downtown location my room was quite large. i would have given this hotel a perfect score if they didnt charge guests to use internet in their room. are you serious? i loathe upper end hotels that charge to use the internet in your room. i dont want to go down to the lobby or the starbucks across the street to use the free internet. i want to use it in my room that i paid quite a bit for!',happy
id24097,' we attended a wedding here last weekend.. the staff were great and very polite and always willing to help... richard the doorman and valet and kevin at the front desk very willing to help. second the hotel is very convenient to the inner harbor little italy and the light rail and city buses. now the reason for my - star review.. the hotel is showing signs of age and i was never asked what type of room i wanted so went i called down to the desk to request a room with a harbor view it cost me $--.-- more per night and it was a partial view of the aquarium and the rusty scupper and the icing on the cake... the walls are paper thin all the many activities in the lobby transfer upstairs like a bull horn. people come and go all night and every door is spring loaded and must slam when the close in the entire building... heard music televisions arguing partying screaming and decided at -am to call the front desk to complain about the amount of noise in the building and what seemed like feuding next door. the morning could not come quick enough i checked out and the staff did not charge me for the early departure... one argument im glad i didnt need to have with kevin. so if you go to baltimore to party hard all night this is your place... stay in rooms ------.---.---.--- or ---... if you want to sleep you might want to try their sister hotels... i hope this review helps others...',not_happy
id24098,' we were looking for affordable luxury in downtown seattle and found it at the hotel andra. good vibes all around as we were greeted at the door and our car was valet-parked and we walked into a very hip very welcoming lobby featuring a gas fireplace bookshelves comfy couches and scandinavian design (and bar service too!). the two young men at the front desk (especially bryson) were warm helpful funny and efficient. our room was perfect for our two-day stay... it seemed like we were young again and living in manhattan. perfect location for sightseeing and especially dining. lola the andra is restaurant is part of seattle is first family of restaurants it seems ... we dined at sister restaurants dahlia lounge across the street (dont miss the bread) and the palace kitchen two blocks away (the chicken with cocoa nibs and sea salt is to die for -- yes im glad i ordered chicken in the seafood capital). all this and a bill under $--- per night. perfect for couples looking to spend some quality time in seattle. thank you andra.',happy
id24099,' this hotel has a gorgeous lobby and nice rooms. however one gets the feeling they are trying to squeeze nickels and dimes out of their guests. there is no coffee pot in the room so the only alternative for the early morning cup is to go downstairs to their expensive starbucks coffee kiosk (and to add insult to injury i happen to dislike starbucks). if you want a cup before -:-- a.m. youre just plain out of luck--other than room service--as the kiosk is not open yet. this is extremely inconvient and although it may sound small it really diminished the experience for us. there is no honor bar. there are no robes. all very odd for a --star hotel. it is those extra little touches that make the difference and this hotel apparently isnt interested in that. in my view the devil is in the details. i wouldnt go back.',not_happy
id24100,' with a retro -- is look this hotel will bring back memories from your childhood. they are centrally located near the --th street mall right across from the denver performing arts center. they serve chocolate chip cookies upon checkout (and i mean big ones) and sell retro candy and toys near the front desk. the rooms are great and even their amenities are classic -----.',happy
id24101,' a beautiful hotel with wonderful staff and many personalized and added touches to our stay! our family of - was treated like royalty. both of our daughters felt special and recognized. the personalized touches to our room for our daughters --th birthday were special and most importantly you didnt leave our the -- year old she felt equally as wonderful. the beds were fabulous our youngest even pulled up the sheets to figure out what kind of bed she slept on. the rain shower tv in the mirror and huge spa tub were enjoyed by all. most importantly the customer service was fabulous!',happy
id24102,' spent - nights here and enjoyed the stay very much except that they are building a new hotel next door and there is a lot of construction noise at night. i travel a lot so i always bring ear plugs just in case - front desk also offered them for free if you ask. to try and get away from the noise as much as possible try to get a room with a low room number (ie: ------ etc) the side with the construction is ##--+. we chose this hotel as you can walk to most of the mid-town attractions like times square central park -th avenue shopping etc. in about ----- minutes. subway is only - or - blocks away and grand central is about -. contrary to a previous contributor we found everyone very helpful. if there was ever a line up at the front desk they seemed to have staff floating in the lobby that came up to you to see if they could expedite your request. everyone always gave us their names and volunteered their services personally if we were to call on them in the future. concierge lounge only closes friday afternoon to sunday evening. even though i am not a gold or platinum member i managed to get lounge access by paying a few extra dollars which i think is worth it as you get free food and non-alcoholic drinks. so for the cost of - breakfasts downstairs you can have free continental breakfast and all the bottled water you can drink for the duration of your stay. restaurants i would recommend the are close are avra (literally around the corner) and david burke towne house (-- blocks north). there is a -- hour drug store - blocks south for anything you may need too.',not_happy
id24103,' wow we had such a fantastic experience at the andaz wall street! the hotel is very clean and modern. rooms and bathrooms are very clean and spacious and the bed is so comfortable. the andaz offers a unique concept with no traditional reception area. you are greeted at the door and invited to enjoy snacks and drinks in the lobby area while professional staff take care of everything. our stay was hassle-free and received excellent service! and such great value for money! the location certainly caters to business travellers but it is great for leisure too. we were very close to south street seaport the statue of liberty and many other attractions. no doubt about it we would definitely stay here again! wow!',happy
id24104,' stayed here for only a night in july -. ive got great rate from expedia since ive got -- pounds discount voucher. got checked-in early at --.-- in the morning and the staffs were quick to register me. one of them gave me a map of the city right away and marked down where the hotel is. i got the room --- which was quite comfort . bed was comfort with - pillows. sheet was soft. they provided a small coffee machine in my room too. bathroom was nice and quite big with a hairdryer and bathtub. however no fridge (which i didnt want one anyway). they have a diner next to the hotel which was typical american diner. i had a supper there which was nice too. breakfast was free and served in the room next to the lobby. it was only pastries cereal fruits and coffee. however raisin breads was good!!! they also have a nice little coffee corner in the lobby which you can have it anytime you want to. the hotel got free wi-fi in the lobby and wired free internet in room. however i stayed at the -nd floor and can use free wi-fi in my room. the location was great. you can take muni bus no. -- to fisherman is wharf as well as no. -- to downtown. bus no. -- will connect you to --th. and mission bart station which connect you to sfo. overall i love this hotel. for my one night stay i didnt find any bad sides of it.',happy
id24105,' we recently spent - days in boston at hotel ---. we enjoyed the excellent staff and unique establishment. the rooms are very clean and the hotel is located centally to many venues. we walked everywhere and felt very safe . we will definitely stay there again. many thanks to the staff who were so helpful. special thanks to joe !!!',happy
id24106,' my husband and i stayed at hotel zaza for - night while visiting friends in dallas. i have to preface this review by mentioning that we are kind of hotel snobs. we are big fans of any four seasons or aman resort but also like to stay at hip fun places when possible (the parker palm springs is a favorite). it is in that vein that we chose zaza over more upscale hotels thinking we would get the best of both worlds- atmosphere and quality. i guess the atmosphere is fine- the decor is all you would expect it to be and the bar- night club was packed on saturday night. that all being said i would categorize the hotel is style as more wanna be trendy than chic and what you get in decor you loose in service and cleanliness. the staff were all very nice but just not well trained or efficient. for instance when we checked in there were - bellmen waiting in the lobby not helping anyone yet neither followed us up to our room with our luggage. we had to wait -- minutes and then call down to the front desk to get our bags delivered. also just after checking in an employee came into our room without knocking to check that the room was ready for the next guests (us!!). she apparently had not been informed we already had checked in. turn down service also missed our room for some reason. when i called down to housekeeping after returning to my room at --pm they quickly came and made up the room however it was frustrating to have to call. all of this could be forgiven however were it not for the lack of cleanliness in the room. the pillow cases were stained the curtains were stained and worst of all i went to wash my face with a new towel housekeeping had just brought me and there was a big brown stain on it. i am willing to sacrifice elements of service for a fun boutique experience but dirty rooms and towels are unacceptable in my book. i would not stay here again. pros: lively bar scene. theme rooms. cons: poor service. dirty rooms.',not_happy
id24107,' we had a very nice stay and we loved your breakfast buffet. the service was good and we would like to give a special thank you to kelly norton she is an excellent server.she waited on us several times at breakfast and lunch. she deserves a pad on the back. thank you elfie wilson and family',happy
id24108,' just returned from a one night stay at my now new favorite philadelphia hotel.it was a birthday celebration .my husband surprised me with a get away.we were upgraded to a suite-could not have felt more welcomed or relaxed.the service was perfectthe coffee in the morning top notch.we will definately be returning in the future.',happy
id24109,' on a recent family trip (two adults two boys - and - y-o) we decided to take a risk and stay at a non-chain hotel. we werent disappointed! the staff was friendly and very helpful (even offering activity boxes with crayons card games legos for the boys to use during our stay). my request for a room with a view was honored (we had a great view of the space needle nearby). the room was clean the decor was refreshing the hardwood floors (and potential noise issue) wasnt a problem. we didnt mind that there wasnt a restaurant in the hotel as the hotel is location is near the seattle center monorail and lots of good eating options. the free parking was worth it alone!! the room rate was great. i cant rave enough about our experience; we highly recommend it!',happy
id24110,' lovely lobby with complimentary wine in the afternoon. helpful concierge. nice quiet rooms with good bed. made for a lovely stay. would stay again!',happy
id24111,' since i blindly booked my one night stay via priceline i wasnt sure which hotel or what kind of room i was going to get. well priceline booked me to stay at this hotel. after reading the positive and negative reviews i wasnt quite sure what to expect. since i couldnt make the -pm check-in time i definitely wasnt sure what kind of room i was going to get. during my early friday evening check-in i was pleasantly surprised to find only one other person ahead of me in line. liliana one of the friendliest customer service reps. ever cheerfully answered all of my questions and concerns. i requested a room in a certain area and she gave it to me with no problems. i was so surprised when i opened the door to my room! my senses--especially smell and sight--were pleasantly greeted with a gorgeously remodeled room and no annoying smells--thanks to romelia. :) i love everything about this room and bathroom! the grounds are beautiful and i really enjoyed taking a night swim in one of the hotel is heated pool. i wish that i had enough money to stay one more night! thanks again liliana for giving me such a great room. god blessed me through you!',happy
id24112,' i dont understand how the previous reviews are so bad. i almost canceled my reservation because of them and then decided to give the hotel a try. i was very pleasantly surprised when i arrived. the room was clean the ac was cold and the bathroom was spotless. the bathroom vanity was worn in areas but it did not interfere with its use. no problem with hot water or pressure we had all that we could handle. the suite provided us with - tv is with cable - closets clean dishes microwave dishwasher and stove. easy to get to the galleria and surrounding area (heb on westheimer) reliant stadium minute maid park and the museum district. our family will be back for our next stay in houston.',not_happy
id24113,' the london nyc is in the heart of manhattan and walking distance from the theaters. our rooms were more like suites than rooms with a separate room for sitting with desk sofa and chair great for a couple if one person wants to stay up and watch tv or read. we paid $--- per room with my aaa discount - very reasonable.',happy
id24114,' the shared facilities are great but the accommodations are...meh. i was here for a convention last weekend and there is plenty of space to host events. i like the antique vibe of the lobbies and event halls. the dinner served at the banquet was really good as far as hotel catering goes. the hotel has been around since the ---- is after all. however i would just recommend thinking twice if you want to book a room here. trust me you can find better comforts in a way better location and at nearly half the rate. the interiors are dated the ac-heater blasts on and can be a huge distraction when youre trying to catch zzz is the doors seem to be ---lbs since you can hear every door slam on your floor including the doors being opened-closed by housekeeping the walls are thin as rice paper since my slumber was disturbed when presumably the alarm clock next to our room went off in radio mode and kept on until i bet housekeeping turned it off the next day when they serviced it and...after a --hour red-eye from sfo on a time warp where it was -am edt and my mind was still on -am pacific time my attempt to catch up on some more sleep was rudely awakened by fire alarms blaring throughout the hotel only for the staff to slip a notice under my door later that day to let guests know that it was only a false alarm. guess the silver lining is that they even have a fire alarm system.',not_happy
id24115,' when we got to the hotel check in was quick. the elevators are small but there are - so we never had to wait long. walking down the hall to our room we worried. the walls have different colored patches of paint and the carpet is old stained and coming up in some places. when we opened the door however we were surprised to see a clean albeit small room. there was a king size bed with several fluffy white pillows and a clean bedsheets. the bathroom appeared to have been recently renovated. the toilet sink and tub all looked new and were very clean. even the shower curtain appeared to be new. there was a window in the bathroom (a plus for women to put their makeup on in natural lighting). there was a closet with lots of wooden hangers and the tv was old but worked well. in the lobby there is a woman who will help you with transportation needs. she arranged a wonderful private car service to take us back to the airport for only $--. on the morning of our departure we were supposed to meet the driver in the lobby at -am but overslept until -:--. when we got downstairs at -:-- he was there still waiting for us. cannot stress enough how great their car service was. when you walk out of the hotel there is a pharmacy a cute cafe with an assortment of food starbucks and several other convenient stores and restaurants. the subway station was literally steps from the hotel and was an express train stop so we could get on it and be at times square in - stops. good service and great location for the price!!!',not_happy
id24116,' we first visited the brexton last spring when our daughter was looking at colleges; the friendly service and wonderful ambiance of this hotel impressed us then. when we returned this month to get her settled in at mica paul and his staff went out of their way to make our stay perfect and we were especially appreciative of the referral to philip mugo is car service. we will be visiting baltimore frequently over the next five years and look forward to making the brexton our home each time!',happy
id24117,' my wife and i stayed here for several days for a family reunion of sorts. impeccable service large rooms great view of lake michigan. the decor is very old school in a chicago way. the room actually cost about the same as the chicago hilton garden. we had tea in the palm court. very much a ladies place with lots of mothers bringing their -- something daughters all of whom were very attractive. not a cheap date but so what. we had breakfast in the drake room or whatever it is called. a solid buffet with lots of old line goodies were served. the price was a very reasonable $-- a head. anything from the kitchen is of course not included including special coffees such as lattes omelets and so forth. the buffet was not as expansive as seen in asian hotels but such a buffet would be very un-drake. note that contrary to many i rate hotels and restaurants on a classic - star system. so - stars does really mean a - star hotel and not something lesser that is simply well executed.',happy
id24118,' we stayed here before an early flight out. nice clean rooms. very quiet. ordered room service which was a great meal. only complaint would be the thin walls. would definitely stay here again. shuttle was free and very convenient to airport.',happy
id24119,' last summer i stayed - nights at boston park plaza!great servicefriendly staffnice and clean rooms and convinient location!i would visit this place again!',happy
id24120,' i must tell you i love hyatt hotels and this is a rare thing to happen in the hyatt. this is a very nice hotel in a very nice locations only a stone throw from union square. my family checked in before me a few hours it took them almost half an hour to check into - rooms. despite being the only people checking in at --pm. my family had - small children with them you can imagine the scene rooms are no doubt very nicesmall dated but clean. entertainment system is nice with ipod dock (very common now) upon checking out we were charged wrong for our rooms we have booked a package from hyatt.com which includes a free -rd night but the staff says she has no idea how to put that in the system so she is going to charge it for all - nights. i had to literally print out my booking from the business center to show her my booking before she took it out of our bills. we have - rooms in the same package. if i did not notice this mistake we would have been charge for - extra nights at ---$ + services. how can you not know how to calculate the room rates. you are a front desk staff. i think you will be better off as a porter. - thumps up for the concierge staff they knew the best places to eat in sf. tips: valet parking is very expensive and the lot opposite the hotel is a cheaper place to self park.',not_happy
id24121,' this is not the typical hampton box with nice-sized rooms. rather its nice-sized well-appointed quiet comfy rooms are in a beautiful old office building over a theater (i only wish i was in town longer so i could catch a show.). location is great: a few blocks from the elevated train subway grant park and everything amazing chicago has to offer. im so i didnt stay at the hotel hosting the conference i attended. hampton is facilities and staff made the stay pleasantly memorable. ill come back with my wife next time to catch a show downstairs.',happy
id24122,' good business hotel. clean and nice staff. but $-- a day for internet? come on. parking is $---day so keep that in mind as well. overall however it was a good room for the rate that we got.',not_happy
id24123,' we checked into our room around -pm only to find that our room had not been cleaned at all. instead of putting us in another room they made us wait in the hall for -- minutes while they cleaned. the walls were filthy and the comforter was torn. the window screen was secured in place with paper towels. we paid $-- for pay per view on an old -- is television which was static the whole time.',not_happy
id24124,' my daughter & i spent four nights at the bw bayside inn last week. the location is ideal for walking the city. our room was clean and comfortable & we had a lovely harbor view (-th floor bay view) from our balcony. the front desk staff were very helpful and accomodating. the shuttle to & from the airport was an added bonus (note the shuttle doesnt operate until - a.m.). the jets in the hot tub werent operating properly & the elevators were a bit slow (unsure if both were working all of the time) but all in all we were most pleased & would return. the free breakfast is beverage & muffin but you can add eggs & fruit for $-.--. an easy walk to little italy the harbor trolley stop & santa fe depot. a bit further (but definitely manageable) to seaport village & the gaslamp. if youre looking for a day trip we recommend a coaster train to carlsbad village ($-- rt). it was nice to get out of town & the trip was very scenic. carlsbad was great for shopping & the beach was uncrowded. many nice restaurants as well. all in all it was an excellent trip & for the money the bayside inn was great.',happy
id24125,' i stayed in this hotel for business for a week but was able to travel into the city at night and over the weekend. the hotel was fantastic. it is a perfect location to boston commons walking distance to copley plaza and theater disctrict and only a short t-ride away from some great boston landmarks. the hotel is a historic building but the rooms are upgraded nicely and the bed was more comfortable than my bed at home! the staff including riccardo the concierge in the tower suites are all fantastic. the hotel even has - or - great restaurants right inside including mj oconnors - great irish pub. if youre staying in boston for business or pleasure the park plaza is a must!!!',happy
id24126,' friendly staff very accommodating -- from the check-in desk the breakfast buffet team and the bartender at the end of the day. ask him about the desserts. location is good too. easy beach access to walk and relax. id stay here again next time im in the area.',happy
id24127,' just got back today from this gorgeous hotel. we were only in town one night to drop my son at a convention. we arrived to the hotel late courtesy of i--- traffic and were immediately whisked off to the manager is reception. the staff was excellent ready to help at any moment. every staff member treated us kindly and asked if they could help us in any way even in the elevator! bernard in the restaurant was especially great; he gave us tons of attention and was wonderful to our children. the room was so comfortable quiet and had great amenities. this was our very first trip to dc and it was a wonderful welcome to your city. thank you!',happy
id24128,' we have stayed at this small motel several times over seven years and recently it became a red roof inn changing from a holiday express. the staff is lovely friendly and will help with any issue. location is great; adjacent to a strip shopping mall with easy access to a highway multiple eating places a drugstore and supermarket. for a value-priced motel it is quite affordable and has a small kid-friendly indoor pool. always clean and although it could use a little updating it offers most amenities.',happy
id24129,' it is close to the airport rental car hub (-- min) and easy for getting out to the interstate. we stayed there for our first night when coming from europe. we were very tired and jetlagged and so we just needed a shower and bed to lay down on. we arrived at -pm and left at -:--am. in this context i have no great complaints to report but if i were to stay in phoenix for other purposes i would not chose this hotel. it definitely needs some refurbishments. wifi free internet in the room is slow. the complimentary (cold) breakfast is simple but not too bad. the rate was really ok we paid just --$ for a double queen and breakfast (four people!).',not_happy
id24130,' we were working on a film in boston and had the pleasure to stay at the commonwealth for an extended stay. this -st class hotel really out did itself day after day. it is location to fenway park is awesome. the restaurants attached are top notch. the service is spot on. if you are going to boston you must stay here! luxury and comfort are defined at the hotel commonwealth!',happy
id24131,' i was excited to check out the trendy side of hyatt and upon check in was impressed. we received complimentary wine while we checked in on a tablet we were offered passes to the night clubs given a tour of the room each day received complimentary snacks and beverages at the mini bar fun gaslamp location - great! however after a great first impression the allure faded for me we could hear music from the clubs on friday and saturday. the sexy see-through shower was not-so-sexy in the am when privacy is needed. the room was spacious but i wanted more storage space. the staff was pleasant amenities worked the club was fun and the restaurant was good but on the other hand there was noise at night and a crowded lobby from the non-guests waiting club admission. trendy is fun but i stay at a hotel for a place to sleep. overall not more than i expected from a - star property.',not_happy
id24132,' i thought i was checking into a nice boutique hotel but had a very different experience. i shy away from negative reviews because a single bad day can stay with an establishment for a long time. when my assistant pulled up this property online the pictures looked good the location is good and the price (--- bucks) sounded like it matched the boutique hotel experience i often use when traveling for business. call me a fool for not vetting this through trip advisor which is why i feel obliged to share. this property is in a very nice location just --- yards east of michigan avenue. that is the only nice thing about it though. the lobby is not only worn but dirty. i cant imagine what it looks like in the winter if this was the clean time of the year. the internet didnt work the entire stay despite my many calls and then finally connecting with att who told me the problem is onsite and they know it. the room had good size but was dirty. the coffee table surface was bubbling everywhere from wet drinks standing on it too long etc. with so many great places in chicago this is definately one to avoid. i wouldnt pay -- dollars a night to stay here much less the --- they charged.',not_happy
id24133,' stayed two nights at this hotel (jan --- ----) and it was a very pleasant experience. the room was clean and inviting the staff was very friendly and the free breakfast was more than adequate. would recommend this hotel to anyone visiting phoenix. be sure to check out the asian plaza directly across the street!',happy
id24134,' weekend getaway to sanfran. room was small but clean and comfortable considering you dont spent much time in the room. location is idea - - block to market st bart dozens of restaurants and a pleasant walk to the harbor for a ferry. internet access is not complimentary - runs about $---day. i would definitely stay at this hotel again although we will be staying at the hilton closer to china town next time so we can explore the other half of the city.',happy
id24135,' we had the opportunity to stay at a few hotels that were rated much better on the list however chose the sheraton towers because of the presence of a pool and proximity to michigan ave. and the river. we were very pleased as the staff was very friendly (rare these days). contrary to other reviews our room was very clean though a bit small for four of us. our phone was not operating and a request for service was not addressed (fixed it myself). our view of the river was stunning and comparable to the view from hotel --. lets put it this way it is a great hotel for a night is stay but i wouldnt make it my vacation accomodation.',not_happy
id24136,' wonderful luxurious rooms with extremely comfortable beds. the staff was helpful with adding anything we needed for the room and very courteous. the room could have benefited from another mirror over the mini bar.',happy
id24137,' my husband and i recently visited this proerty in boston. an unexpected event occurred a funeral and we had to find a rental car to drive to the location. the staff at the fairmont could not have been more understanding. the car was arranged for delivered to the door returned when we were done driving. all seemless service.our first morning there i helped myself to the new coffee service provided in each room. i used splenda in the coffee. when we returned to the room extra coffee was saiting and extra splenda. this may not seem like a big deal - but the point is that the housekeeping staff noticed what we liked and made sure we had it. such little touches are simply not present in most of our stays. it is the little things that matter and fairmont does them well!',happy
id24138,' we stayed two nights at embassy suites prior to embarking on a two-week trip by car through the new england states. after carefully reviewing hotels in boston we chose embassy suites for: * location close to the airport - no long trip into town after a wearying flight from europe * good communications into downtown using the t-station nearby (- min easy walk) * location close to all the car rental agencies (across street in our case) - no need for taxi or special pick-up as in downtown * full breakfast * competitive price the suite was quite ok the staff friendly & helpful - so it mattered little that the lobby and adjacent area were rather impersonal in design & decoration. we would definitely stay there again.',happy
id24139,' this hotel is legendary. if any guy in atlantic canada makes a pilgramage to red sox nation this is the hotel to go to. for all you other folks who are looking for a hotel in boston be prepared and accept the realization and purpose of this place in baseball season . the price is too high but location..... if you stay outside of ball season then beware of the price you pay for these accomadations. when we arrived my wife would not stay. i quickly got on line to hotwire and got her a - star ( the inter continental downtown) for $--- -night. the guys and i were paying $--- - room - night here.........we loved it! she loved it everyone was happy!',not_happy
id24140,' live close and needed a room for a night while getting work done to our house. booked this one due to proximity and pool for kids. outside pool was the smallest ive ever seen in my life. not much bigger than a hot tub! had toilet problems immediately and throughout the stay. had to use the public restroom as the desk clerk couldnt find a plunger for hours! breakfast is basically yogurt and oj that is undrinkable. they say this generic everything is prepackaged breakfast is due to new marion county health dept. laws. desk clerk on check in was awful desk clerk at check out was great. please find something else in area....there is plenty better around.',not_happy
id24141,' the tub drained slowly so you were always standing in at least - inches of water. the toilet had green stains in the bowl. the sink just barely dribbled water. the desk lamp had a short and went on and off. the floors were so dirty that after -- minutes of being in the room our feet were completely black on the bottom. the only good thing about the room was the price although $-- dollars for all this was about $-- too much.',not_happy
id24142,' stayed just two blocks from white house and walking distance from most other major sights. staff helpful friendly and rooms clean. had one issue with a noisy neighber for about -- minutes but security resovled immediately. stayed three nights and all good. beds comfortable housekeeping did great job. information given about close by restaurants metro use and overall map of dc. all great resources. had great wings at bar (half price hour). all you can eat breakfast buffet (marriot restaurant) was the only sour note in my stay. staff friendly and helpful but food cold.. i mean refrigerator cold. omlet bar much better and person working alone that day was really working hard. it all looked good just wasnt though... not sure what the issue was. for $-- or so it should be great and hot hot hot!! pool was a big hit with son after a long day of walking etc. air conditioning worked great and was quiet! had a great time and hightly recommend.',happy
id24143,' this is a gem of a place. really dont stay anywhere else when ure in la! loved loved loved the place... there are so many little surprises & pleasures ull discover in the hotel. cant stop raving abt this place!',happy
id24144,' we checked into the hotel after my daughter had surgery because she could not manage the stairs in her home. the staff was very responsive; room service delivered delicious food for each meal; the housekeepers were very discreet and followed our lead for when the room was available for cleaning. the front desk staff the bell staff and concierge helped with all that we requested. the view from our room was healing with the vista that it offered. that was important for spending - days in the same room. the beds were very comfortable and the arm chair in the room comfortable even for a recovering surgical patient. everything that needed to work worked. i hope i get to visit later this year to enjoy the neighborhood and how close the historic sites and great shopping are.',happy
id24145,' i was pleasantly surprised when we arrived. it is a beautiful hotel with great service. the king bed was super comfy. i would definitely stay there again.',happy
id24146,' after reading negative reviews of this hotel i decided to visit it in person before making reservations. the hotel staff happily showed me an available room that was floor level with a sliding glass door that led to the outside pool and hot tub. after seeing the room and pool i was hooked. they had just washed the carpets and were hesitant to let us have the room that night but we assured them that we would be hanging out at the pool for the rest of the afternoon so they let us have the room (room --- two queen beds). i got an awesome aaa discounted rate by calling and making the room reservation from the hotel lobby. cost was only $---night. the pool was cold but it didnt make laying next to it any less enjoyable! the hot tub was awesome and both the pool and hot tub were open until --pm. there was a also a -- hour gym that didnt have much in it but enough to get a workout. the breakfast buffet for $-.---per person was a pretty good deal especially with the custom made omelets. the beds werent the most comfortable and one of them creaked every time i turned over. the hvac unit had a low and a high fan setting and while it was a little on the loud sound it worked great for me as i like to sleep with white noise in the background. the hotel is definitely dated but it is well maintained and clean; no musty or old smell like ive experienced in some old hotels. the pool is surrounded by palm trees and is very relaxing. olive garden is directly across the street and a short walk brings you to tons of other types of restaurants and stores. it is a great location and a great value! i would definitely stay here again.',not_happy
id24147,' i stayed with a friend for - nights for st patricks weekend. the hotel is great location and on arrival after a - --- hr flight were extremely friendly & welcoming. we recieved a lovely warm cookie on arrival which i thought was a nice touch. we booked a twin room they were very spacious & clean. the beds were very comfortable & had a great sleep. on the saturday morning we were walking distance from catching the river being dyed green. the hotel is a great location & walking distance from all amenites.',happy
id24148,' henley park proved to be a charming boutique hotel conveniently located next to the convention center where my husband was attending a conference. the room (---) was very small and the bathroom even smaller but both were very clean and nicely appointed. although we didnt spend much time in the room when we were there we had to keep the curtains drawn because the office building next door was so close. after our first night we requested different pillows (ours were much too high for our comfort) and our request was quickly fulfilled. sadly our traveling companions asked for the same and were told they didnt have any other flat pillows. we had drinks at the bar which offered hour each evening. one morning we had breakfast at the hotel and it was delicious and lovely but $-- plus tip for breakfast for - was on the high side. they were kind enough to store our luggage for us on the day we were leaving as our flight wasnt until later in the afternoon and check out was at --:--.',happy
id24149,' this hotel is fun! the decor is very chic the lobby is beautiful with interesting seating arrangements and eye-pleasing decor. the pool area is lively the rooms are mirrored and modern. i would recommend this location to young couples only. easy drive to all major spots in la.',happy
id24150,' we stayed here in august ----. really this is a three star hotel with a four star price. they charged us $--- to park for two nights. the final bill for two nights was $--- with no extras. if you want a movie be prepared to pay $--. rooms are small the elevator is poorly located. it does have a good location but i would be inclined to choose the holiday inn across the street at an advertised price that is over $--- less.',not_happy
id24151,' i have stayed here a number of times and the quality comfort service & cleanliness are always consistent. this is a perfect location for theatre sightseeing & shopping. the excitement of times square is just outside the door while the serenity of the public areas are a welcome respite after a busy day.',happy
id24152,' the westin boston waterfont is my go to place when i take my clients to the boston design center but this time my wife and i went to celebrate my birthday. and celebrate we did -- a very special thank you to donna frechette and the wonderful folks at the westin for an unexpected upgrade to a harbor view suite (awesome room with living room-dining room and bedroom!) and a beautiful cake and candles waiting when we arrived!! it made for a very and memorable weekend at the hotel that was already my favorite boston property!',happy
id24153,' if there is funkier more-contemporary and better-value hotel than this anywhere in new york (let alone manhattan) please let me know. i had a great seven nights in one of these cabins (think space ship rather than cruise ship!) in february ----. there has a lot of thought gone into this hotel and not just into the very special design cues - whether it is the functional well-appointed highly-contemporary rooms (four not three star i would have thought) or things like free safe complimentary wi-fi coffee and muffins for breakfast every-level kitchens (with free coffee on tap) free internet lobby and frickin funky public spaces (including bars with weekend and weekday events and offers). unfortunately i was too busy sight-seeing or recovering from several sessions around the hoods to take advantage of the saturday and sunday afternoon bar brunch parties which are popular with locals and feature food and drink offers as well as some house djs. i bet these are a blast in the summer when the terraces are open! indeed (with pacha new york around the corner) this is the kind of hotel that ibiza has been crying out for! staff here were also unfailingly friendly helpful and discrete. just a couple of blocks from the port authority bus terminal this also has a superb central location for travelling around the island and beyond ---- using the subway (dont just get taxis - the metrocard for subway and buses is great value and the system very easy to understand thanks to uptown downtown and crosstown services). if i had a single criticism about the rooms it was with the usual door slammers. if people are too selfish to stop door rooms slamming then that is hardly the fault of yotel but self-closing mechanisms with dampers might help. summary: a flawless stay at the yotel which gave a great foundation to an excellent week in new york and i cant wait to go back (to the yotel and manhattan).',happy
id24154,' great location very clean good cafe in lobby bar is cozy and dark the service was great too the rooms are a bit cramped but functionable. the lobby is really nice and art deco if you notice.service was excellent i`ve been to --- stars with alot worse staff than the edison.all around a great place.ps the bar is seen in the godfather movie as the location of luca brazzis hit !',happy
id24155,' i wanted to stay somewhere close to the paley center for media and that was of reasonable cost - i booked this hotel thru priceline for about $--- per night - not bad considering. in spite of a previous review about poor service for a priceline customer i experienced none of that. all of the staff front desk bell valet housekeeping were pleasant and helpful. the valet charge was $-- daily and there is no self-park. it does allow in-out as much as you want though and the service was always within minutes (word of advice: phone down just before you leave the room and your car will be waiting for you by the time you step outside). the pool area is virtually empty with plenty of lounges. the fitness center is a cut above the usual hotel fitness centers which can be little more than a few machines in a former room. they must have had at least -- machines plus a cold pitcher of water with lemons. did not eat there nor use the spa. the location was a less than -- minute drive from downtown beverly hills and about ten minutes from westwood village. probably - minutes or less to the westfield mall. all in all an enjoyable stay and an atomosphere more suited for the business traveler or travelers without kids.',happy
id24156,' i spent two nights at detroit marriott at renaissance center. my primary purpose for staying at this hotel was to be close enough to walk or ride the people mover for two tigers games at comerica park. from this standpoint the hotel was perfect. the people mover stopped right at the renaissance center and was very easy to use. location wise this hotel is outstanding if you are going to be attending any events in downtown detroit. because i wanted this specific hotel for it is location and atmosphere i did not try to use priceline and paid --- a night for my room that was easily reserved on the marriott web site. so it is a bit on the pricey side though for a city hotel the price seemed about right to me. friday night the hotel was close to perfect. i stayed in a king room non smoking on the --th floor. the front desk clerk was very friendly upon checkout and gave me a map of downtown detroit. my room provided a nice view of the detroit river and the housekeeping staff did a great job. the bathroom was on the small side but otherwise the room was a perfect size for a single traveler. they provided many pillows of various sizes a turndown service and also an in room safe and large closet which i appreciated. i dined at the hotel that night and was very pleasantly surprised at the quality of the restaurant. i ordered cajun seared salmon with mashed sweet potatoes and spinach and the salmon was cooked just right. the restaurant looked out over the detroit river into windsor canada and provided a very nice and relaxing atmosphere. i noticed they had a kid is meal and the servers were very helpful and kind. saturday night after i returned from a doubleheader at comerica alas everything went downhill. though i was in a non smoking room i could smell cigarette smoke in my room--i assume it was coming from the room next door or possibly right above me. regardlesss it just got worse when i turned the air conditioner on high. i have strong allergies to smoke so i requested another room. the problem was that the staff was not very polite and acted put out that i made this request--they could have taken - seconds to at least express apologies at the situation. they informed me a bellman would be up to give me the key to the new room within a few minutes. thirty minutes later no bellman despite another request on my part. so i dragged my luggage down to the front desk to get a key myself and finally got into my new room--which was very fresh and had no smoke! i noticed it was a non smoking floor--so i am not sure if my original room was actually non smoking or just a random non smoking room among smoking rooms. i was also billed for internet service i did not use but thankfully some very kind staff took care of that for me that next morning. there was also a club playing loud music late into the morning but i didnt find this too annoying--i could see why some people would. the valet parking was expensive at twenty dollars a night but pretty much what i expected for a city hotel. upon leaving i asked for directions and found the staff very helpful--they even taught me the phrase michigan u-turn . overall i recommend this hotel to anyone needing a room in downtown detroit for sports festivals and concerts. i would be wary of contacting the night staff about anything and im very concerned about the placement of non smoking rooms next to smoking rooms. otherwise the detroit marriott provides a beautiful atmosphere in a great location.',happy
id24157,' i like the location; i like battery park when in manhattan. not crazy about the hotel. i had requested a king sized bed and was stuck with two seemingly small full sized beds. the thermostat did not seem to correlate to the hvac. there were two positions on the thermostat that made a difference -on or off. otherwise the ac stayed on the entire time. bed was small and fairly uncomfortable. the bathroom was basic with embarrassingly raggy towels. food overpriced- --$ pot of coffee at breakfast. not a great choice from my perspective. it did not feel comfortable or welcoming.',not_happy
id24158,' my wife and two of three sons stayed here over the weekend and liked it a lot. my wife would be more effusive than i am going to be as she has stayed several times previously for work. the staff is surely the best part of a very good experience. for example they pulled out the couch and set it up for the boys standard enough. they also left two little robe and slipper sets that makes an impression on kids and therefor their parents. the rooms are intimate rather than grand as is the hotel itself. the area around the hotel is very attractive and great for walking the dog or restless boys with nice little bakeries and such. we had dinner at lacroix which we would also recommend highly. it is easy to feel like you are part of the city here rather than just in it.',happy
id24159,' upon arrival we were given an upgrade so we had a suite overlooking the city ( and a few roof-top vents but only when right at the window looking down). the room and the whole building was really quiet. the bed was very comfortable. the staff helped us enjoy our stay in any way which was requested.',happy
id24160,' my new favorite dc hotel. property is very luxurious; staff is super attentive and helpful. on a recent trip i forgot an umbrella but the hotel has some available for guests to use...nice attention to detail. my only gripe is that the dessert selection in the concierge lounge is very limited (cookies & brownies) and for a property of this calibre i would have expected more.',happy
id24161,' we stayed on a monday and tuesday night. parking ran us --.-- a night. if you have aaa they give you a small discount. we were near everything. the room itself was clean and comfortable. they was a fridge in the room but no microwave. the front desk guy was very helpful and always in a good mood. the only issue we had was on the last morning of our stay. the maid came by twice within -- minutes to see if we had left. quite annoying when youre trying to pack. keep in mind check out was at noon and she was knocking at -:--. we had also called for a luggage cart and waited -- minutes to not receive one. overall our stay was great.',happy
id24162,' paid in full four months prior to stay for a two room two bath suite and upon arrival was told that a suite was not available. told her this was booked and paid in full in advance because of a special occasion. after an offer of a larger room (but not a suite) she finally told us that she would bump somebody else from the suite to give it to us. and i am now realizing that this is what had happen to us (we had been bumped to accomodate somebody else). when we arrived at the room it was not as i had excpected from the suite i had stayed in before. it was a room with a view of nothing. the bathroom; ie toilet and shower had not been cleaned. the toilet had not been flushed and the seat was dirty. the shower had long black hairs in it and the faucets and shower control were water spotted dirty. i wonder now if the sheets were clean or was the bed just made up. i will not stay here again. and keep in mind if you do decide to stay here-----a $-- valet is in addition to your room rate and you have to valet because there is no where else to park. they have you there!!!!!!! good luck!!!!!!!!',not_happy
id24163,' we stayed in a king mini-suite for - nights. this is a big conference center hotel with all the usual amenities. it is connected to the convention center which is very convenient. our -th floor corner room was very comfortable and had lots of windows but we had to ask for a dorm-size refrigerator and there was no microwave. understandably the hotel wants guests to have to use their restaurant services but it was strange to pay the price and not get it all. housekeeping service was efficient and customer-service prepared. i had some problems trying to leave a document for another guest...left it at the front desk for the guest to pick up. it got lost for two days......have no idea what happened. the coffee shop is small but adequate there is a - washer - dryer guest laundry the fitness center is very nice and the -rd floor outdoor pool is also nice although it gets no deeper than - --- feet...strange. the main restaurant is excellent but very expensive. dinner for - with wine and tip ran $--- and breakfast for - with tip was about $--.',happy
id24164,' the four seasons hotel is the best in austin. my husband and i especially love the entertainment in the lobby lounge on friday nights murphey is inlaws . the drinks and service are perfect.',happy
id24165,' first of all the staff at this hotel were excellent and helpful-friendly and could not be faulted- bell boys can offer vouchers for leftys and macys. we were on honeymoon and the hotel left us some nice wine and munchies on our arrival which was nice after a long haul flight. hotel is excellent location if you like the hustle-bustle and shops. what let it down was the room- although it had all the facilities we were in the historic bit facing geary st and we found the decor a bit dreary and the noise annoying- expecially from street performers at night - it didnt really feel special given we were on honeymoon. apparently the club rooms are better so if you can afford this it may be a lot better-quieter. san francisco is beautiful- especially by fisherman is wharf- if we went again we would stay in this area as it has a much more relaxed-holiday feel to it. we went on the gray line trolley bus tour of the city for -- dollars and this was excellent- presidio and fort point are lovely with good views of the golden gate bridge. also had a tour of muir woods and sausalito which was brilliant. buy a - day trolley pass from the concierge. foodwise- the cheesecake factory at the top of macys is a must- it is always busy but they have a pager system meaning you only have to wait ----- mins for a table. also had an excellent chinese banquet for -- dollars at chef hung is in chinatown- go through the gate and it is about --- mile in on a road to the left. the rainforest cafe at fisherman is wharf was good fun for the experience and had huge portions- as does everywhere in the us. shopping wise we found chinatown and the wharf to be cheapest- shops around union sq are quite expensive although we loved macys- especially the xmas shop- wow. overall we had a great time and would definitely visit san francisco again.',not_happy
id24166,' we visit chicago often and have stayed at many other marriott properties in the city but this was our first time at the marriott on michigan ave. we stayed in the king bedded room and had a rate that included self parking for $-- per day. we normally do valet in downtown chicago so were pleased that the self park at this property was right across the street was very clean and well lit. while my spouse parked the car the bellman helped me with luggage and check in- service very polite and speedy. we were there for a shopping weekend so this was a perfect location with a lobby entrance right on michigan ave. the subway is only a few blocks away cabs are plentiful- but plenty of shopping is within easy walking distance. the room itself was smallish but not terrible for two people. my only complaint about size was the bathroom- wow. it is seriously tiny. no room for two people and the door barely clears the front of the toilet when closing. for a quick stay that is not an issue- and all was clean and well supplied. bed and pillows were very comfortable. turndown service was a nice treat and unexpected in such a large hotel. overall we had a good experience. i would return and-or recommend for location and quality. if you are looking for a more intimate or luxury experience consider the jw marriott in the loop instead.',happy
id24167,' the hotel is perfectly located in the middle of sfo. rooms are nice and clean the lady manager is so sweet and nice… the male manager at the early a.m. is a non friendly man.. maybe cause he wakes up early :) parking is always full but since you pay for it they have to let you in.. rooms beside you are sometimes noisy if you have bad neighbors but over all if you are on a budget and visiting sfo its the perfect hotel you have in room safes clean bathroom large room vending machines everywhere so you dont really need anything more :)',happy
id24168,' the service is most important to me when i travel. we travel frequently. the staff was friendly and attentive. room service was fast and the food was delicious. the spa and lap pool were amazing. the hotel is close to all of the attractions or just a quick cab ride away. the four seasons has never disappointed me.they always treat our family as if we were vip is.',happy
id24169,' my three daughters ages - - and -- decided to do a spring break girls road trip to ny. in the past everywhere we have travelled we have stayed in --star-luxury resorts but since we knew we were only going to be going to our rooms to sleep while in ny i decided to book a cheap hotel and use the money instead for sightseeing shopping... after days of research i decided to book a - bed room with shared bathroom at the broadway hote n hostel. after reading the mixed reviews i called the hotel and spoke with the manager jerome and i explained to him my concerns since this was a new experience for us. he was truly wonderful in understanding my apprehension and answered all of my questions. he was great and after speaking with him i felt good about my decision. we arrived early around -pm and had trouble finding the place so i called and the doorman went to each corner looking for me and found me - block away. since i arrived before - i could not check in but a room was assigned to us. i was lucky to find parking a few feet from the hotel so i parked the car and walked - blocks (about --- minute walk) to the subway and went to the museum. when we came back around - we were able to check in and jerome came out and introduced himself and we went to our room. room : we had a --bdr shared bathroom with a sink-mirror-nothing more- this was a basic hostel room not a private room so if you want more than that book a private room. it was clean great view the beds were comfortable with clean linen. the kids loved it!!!-and we paid less then $--- a night for all four of us-you can not beat that. the room was cleaned everyday and the beds were made with new clean bedding. the room was quite with no noise other then the traffic from the street. we did not see any mice running around however do keep in mind that this is ny and rodents are a big problem in all of ny particularly in older buildings and if you do see a mice it should not reflect on the hotel but just accept it as being ny. the bathrooms were clean and not once did we have to wait to use it. the showers had good water pressure with plenty of hot water. hotel: the downstairs is great clean and quite appealing not elegant but comfortable in a hip chic type of way. there is a kitchen area to eat a movie room and a computer room all with comfortable leather lunge chairs and two fireplace mantels . very nice. staff: truly they were all great every single one. when i inquired about the movies they offered to put one on for kids since what they had on the schedule were all for adults- i declined as i did not feel it was fair to the rest of the people staying there to see a kids movies just because of my - kids but never the less it was very thoughtful of the staff to offer. they were great giving directions and recommendations. the doormen were always very friendly attentive and talkative. location: i felt totally safe walking at all hours and taking the subway which is just a --- minute walk. not once did i feel unsafe. there are tons of restaurants and little shops all around. this place is so close to everything central park time square the zoo museum... you name it. parking: if you drive around you will find somewhere to park on the street just be patient. guest: the guest i saw was a mix of people in their -- is -- is and --+ and a few small kids. everyone seemed nice and clean. i did not see any unsavory characters. overall: we had a great time loved the place. location and the staff. we will stay here every time we come to ny- (spring break). i believe that the negative reviews are really from people who are staying at a hostel paying hostel prices but expect hotel rooms and even then due to lack of space as is the case in london ny rooms are typically small unless you stay at a luxury hotel. so if you don’t have unrealistic expectations you will not be disappointed.',happy
id24170,' the site says theyre renovating the pool. however the workout room is now in a small conference room. the construction noise is so loud throughout the hotel during the day you cant hear yourself think. the breakfast is great but the lines prevent you from taking advantage. the managers reception is chips and most other embassy suites-homewood suites etc. have real food. the hotel is old cold and after staying at the hilton mag mile most of the time (which is great) ill never come back nor would recommend it.',not_happy
id24171,' this is a nice hotel not the most updated property but it was clean and decent overall. i had a king room on the -th floor i would have prefered to have better seating in the room. there was a single wing back chair with no ottoman it was comfortable but a love seat or better chair would have been nice. very rarely do i say that i encounter exceptional customer service but during my one night stay i was blown away by the friendliness of the staff at this hotel! the maintenence guy dan was a super nice guy the check in folks were friendly and very helpful with information and directions. the concierge was also very helpful with directions to the ballpark. on the morning of my departure i realized i forgot my razor i went down the gift shop and bought a razor. the gal in the lobby from the hotel noticed that i was carrying the razors back to my room. out of now where she asked me if i had shaving cream she had noticed that i was carrying the razors. i didnt have any shaving cream she went to the back and got me some complimentary shaving cream. amazing! this kind of stuff only comes from exceptional management and training! kudos to the management at this hotel for hiring good people doing great work! if you are looking for a nice hotel at a decent rate near the airport i would recommend this hotel no problem.',happy
id24172,' my wife treated me to a birthday weekend in nyc with accommodations at the ich times square and what a treat! to begin with we were upgraded to a cityview room on the --th floor which enabled us to enjoy the nyc skyline and observe the busy streets below. then shortly after we checked in the hotel delivered a complimentary bottle of champaign fruit bottled water and chocolate covered strawberries since my wife had told them about the occasion when she booked the reservation. very impressive! but besides that the rooms are beautiful well maintained the staff is gracious and helpful and the hotel has a great restaurant if you just dont feel like going out. did i mention the comfy beds? yep that too! obviously i highly recommend the ich times square and ive already reserved a room in december when well be back to do some christmas shopping.',happy
id24173,' i was on a business trip this week and arrived at the hilton garden later than expected. i wish i had gotten there earlier because the location is very close to chinatown and i would have liked to pick up a good dinner. the hotel itself is nice. next to a parking garage so that is very convenient. the staff was super friendly and very attentive to my needs. the room was clean and a nice size. will definitely stay again on my next business meeting in phili. i felt very safe walking around the area.',happy
id24174,' this hotel was very nice. the staff was awesome. i would especially like to give kudos out to denver who checked me in and dealt with many of my issues during my stay he was great. vj the manager was very nice and very helpful as well but i didnt have that much interaction with him. the rooms i stayed in were very clean and maintained nicely. the first room i stayed in was a jacuzzi suite and it was very nice and relaxing. then unfortunately i had to switch to a cheaper regular room when my stay got extended a few days. that room was very clean as well. the beds were comfortable. there wasnt a lot of noise in either room. i didnt partake in the continental breakfast except the first day but it was a typical continental breakfast so i would give it good ratings it was a clean area. i would definitely stay here again in the future. the high speed internet was great as well didnt have any problems with it and it was free.',happy
id24175,' we stayed here because somehow days inn booked our reservation at this motel even though we requested days inn alamo-riverwalk. got to our room to discover that the bathroom floor was sticky dont think anything had been cleaned and the chain lock was broken. also the motels seems to be in a bad part of town and they put us in a room that was kinda of off by itself - no other cars in that immediate area - and we just felt very unsafe. we requested another room and the staff was very friendly and gave us a room that appeared clean and it smelled of bleach (which was very reassuring) but i think it was for disabled people as i had a hard time taking a shower because the shower head was so low.....and im short! (so i say the staff was friendly and helpful but they may have been snickering behind our backs!) also the shower curtain was moldy. but overall that room wasnt so bad. we did cancel the next two nights reservations and went to the days inn alamo-riverwalk like we originally wanted.',not_happy
id24176,' we were initially given a room that backed up to the elevator. we heard the whooshing of three elelvators all night long. when i complained the next morning they happily changed my room to another location. we really enjoyed the breakfast buffet every morning and thought it was one of the best ive seen. clean lovely and welcoming. the staff could not have been nicer about changing our room. i would definitely stay there again.',happy
id24177,' the hotel has great ocean bay views. the staff is below average. the food is below just okay. you have to go through a very poor neighborhood to get to it which was scary. i booked two rooms ocean view rooms for family. they were just okay. there seemed to be many weddings that weekend. our rooms were not ready at check-in. it was almost ----- hours before they were ready. very inconvientient. small bathrooms with no complimentary shower items however a sign said they were there.',not_happy
id24178,' we stayed in this hotel three nights in the end of august. we drove to sf from san diego so it had been a long trip and fairmont was our final destination. before coming to the hotel we dropped a rental car at the sf airport and took a cab to the hotel. when we arrived and got out of the car we were told byb the concierge that he will get our bags from the cab and would bring them to our room. in half an hour or so the concierge brought our bags and half an hour later i noticed that two bags were missing. one bag had our evening outfits (dress suit shirts etc) and the other bag had all toileteries. we immediately ran downstairs and informed the concierge that we were missing two bags and he said that they will need to watch a video tape to find out what cab company we used and to identify a cab. we sat in the lobby for an hour hoping that they will find our bags but noone came to us. we asked a for a manager but he was unaware of our situation so we had to repeat what happened. each time we asked about a status of our lost bags they were not aware as if fairmont staff doesnt communicate to each other. it was already late evening no bags we were tired and the hotel staff didnt even offer us any toiletries - we had no tooth brush no tooth paste soaps flosses perfumes - all was gone. only after i approached a concierge (---- is time) and almost broke in tears he brought some toothbrushes and toothpastes. whatever... note: noone yet apologized to us nor anyone was updating us of their search results. the next morning we had a planned trip to alcatraz - imagine that we were in a terrible mood. by that time we already told the staff approximate name of the cab that brought us but they kept telling us that they were investigating. apparenttly the video tape was blurry so they could not see clearly the cab number (what is the purpose of such video tape then??). however at least they could see how many pieces of luggage were taken out of the cab trunk - which proved that we werent lying. but their favorite version was that we forgot the bags in a rental car. i clearly remebered checking that we didn;t leave anything behind when we dropped a car in the airport. we tried to reach that cab company but without success as it was just hard to find a person to talk to at the cab company. in the early afternoon we didnt hear back from them yet (!!) and my husband called and insisted on speaking with a head of fairmont security. he told him about everything (again). security guy said that he would look into it. when we came back into the hotel - around --- pm noone told us anything again i bumbed into a concierge who left our bags in the cab - not even a sight of apology - i understand mam...we are doing doing everythiong we can... . happy end: when i finally decided to go shopping for a dress because we were going to a wedding next day and got in a cab i got a phone call from security informing me that they found these bags. when i picked them up i was told that a cab brought them back (apparently hotel had nothing to do with finding these bags). i was sooo happy to get my staff back that i didnt even say anything but later we realized that noone apologized or offered anything complimentary (at least a free drink - as a token of apology) to us. never again i would stay in this hotel. if anything like this happens you feel humuliated because you almost have to beg for their attention everything is high road . i understand that staff happens but it is just soo hard to deal with people who does not accept their responsibilities. it also tought me a lesson that we should not trust anyone with my things! you agree that it contradicts with the hotel reputation if you refuse the help of the concierge and bring your own bags to your room!!!',not_happy
id24179,' due to hurricane sandy and the inability to arrange a flight back to the east we were in dallas twice the length of time we had anticipated. the staff were very welcoming and made our stay enjoyable in spite of the stressful circumstances of not being able to return home. the breaksfast is excellent and the wait and cook staff were awesome. one breakfast waiter actually remembered from my last visit (almost -months ago) that i liked a cup of coffee to go after breakfast. on the first morning of my visit he offerred before i even asked! the hotel is well maintained comfortable and the rooms are wonderfully quiet even when there is a lot going on in the common areas.',happy
id24180,' got an excellent deal thru expedia on this hotel. arrival: confusion bellhop spoke broken english they asked if we wanted them to take all our bags up to our room it was confusing and awkward so we just did it ourselves. they didnt help us getting luggage loaded onto the carts. i think they should just do it not ask! we had a lot of stuff. check-in: smooth. no problems. our room was near the health club though on the -nd floor and there was a strong odor of chlorine. we asked to be moved immediately. had to wait about -- minutes for someone to show up and take us to the -th floor. our new room had view of the harbor (partial view). room: our ac didnt work properly. -st night miserable. they offered to move us but they had someone try to fix it the -nd day and it was a little better but still warm. we decided not to move. we had a nice king bed very comfy nice linens. rug in the room and hallways needs replaced but we still went barefoot (it wasnt that bad!). nice marble floors in bathroom nice shower granite countertops nice magnifier mirror on the wall a nice amenity! tip: bring your own shampoo & conditioner and soap. the hotel supplied products are pretty bad (cheap). elevators! wow. hope they have been repaired since we were there. the wait to go down took forever. we ended up using stairs most the time. overall appearance the hotel is beautiful lobby is beautiful friendly staff. i thought complimentary coffee would be nice for the guests. there is no coffeemaker in the room. there is a nice coffee-espresso shop on the street level. they have fabulous looking sweets. cappuccinos are delicious. just wish we had coffee in the room. room was quiet no noise from neighbors hall just occasional street noise but we had our window open because the ac broke and we shut it off and opened the window.',not_happy
id24181,' my -- year old son and i just spent the last - nights in nyc staying at the casablanca hotel. it felt like home from the moment we checked in. the entire staff at this hotel was so nice and accommodating. our room was very nice and so quiet. i loved rick is cafe on the -nd floor. great continental breakfast and wine and cheese at -:-- p.m. every day. i will definitely stay at this hotel again.',happy
id24182,' my wife and i spent our honeymoon at the legacy and had a great time. very clean nice pool area and we felt like we were home. the staff was very attentive and helped us plan our tours around the area. we will be going back.',happy
id24183,' we stayed - nights in novotel times square during winter. reservations were made through their website a few months in advance. location is very good being walking distance to many attractions (rockefeller ny public library-bryant park...) and the subway station. check in was efficient. we came in early and had our luggage stored with them. however we had another room reserved for family and this was not available until -pm. front desk gave a couple of drink vouchers for this inconvenience. the room was more spacious than we had expected with comfy king size bed and sofa (with a pull-out bed) and the bathroom was a good size too. it was a passable - star hotel room showing its age and wear (peeling paint in the bathroom ceiling jiggly doorknob...). the safe accommodated a laptop ipad and dslr camera (could probably fit an additional camera lens). wifi was free for the holiday season otherwise there is a surcharge. room cleaning was fine. the only problem we had with the room was the lack of temperature control. we were informed that there was no air conditioning during the winter only heating. so our room got particularly warm in the evenings which was not neutralized by the partially opened window. we stayed for the times square view and paid for it. our room was on the ---f and we spent an evening just watching the lights and screens below. one would think the price steep if one considers the standard of the room which also did not include breakfast (or wifi if you stayed outside the holiday season) but upper end hotels are even more expensive so this oddly turns out the more reasonable deal. it may be noteworthy for others that the hotel room does not have floor to ceiling views of times square. you can only see it if you sit or stand by the window. for us this was a one time indulgence of a room-with-times-square-view and not worth repeating. it was a fun tourist experience and times square was easy for evenings out.',not_happy
id24184,' we stayed here for three nights in august. the hotel is in the midst of a renovation which they were very up front about. having stayed here last year i was able to compare the old rooms with the new. the new suites are very lovely. they were modern yet very restful and comfortable. they include a kitchen as well as a living area and bedroom. however i couldve done without the constant hammering and drilling at -:-- in the morning. i understand that a reno takes work but couldnt they have started maybe after --:-- a.m.? the night we arrived the valet service was very poor. the valet manager was not working at the time who is fanstastic. we were not offered any help with our bags whatsoever in fact the guy just stood there while we took them out of our vehicle ourselves. that was a disappointment. when we got to the room i was so excited to see that a movie was available that ive been wanting to watch. i couldnt find it on the menu though. i called the front desk and the guy just said he hasnt checked the movies lately and didnt know if it was showing or not. i thought he couldve checked for me instead of just passing the buck to engineering. my only other beef was that they charge $--.-- for slow internet per night per device! i thought this was ridiculous. my husband used his laptop and i used an ipad so we were charged separately for that. room service food was awesome. we had breakfast twice and dinner and dessert once and both times the food was served quickly and tasted fantastic! overall this is a nice hotel in a great location to downtown just a few disappointments.',happy
id24185,' im not sure if it was just my room or the hotel. there was old wallpaper in the bathroom that looked like it was glued back on the wall several years ago and without proper caulking rust on the metal door in the wall-ceiling old caulking in the tub-tile seam and the toilet seat looked old with scratches painted over. the lobby is nice but the room just felt really old and outdated. it didnt feel - star quality which was disappointing. the bartender james was great made good drinks and never left you waiting for the next one.',not_happy
id24186,' this hotel is simply the perfect place to stay in the dc area. close to the metro near a zillion great restaurants a great neighborhood to walk around after dinner. the hotel itself was clean well appointed with large rooms (we had an executive king well worth the upgrade) and the usual friendly cheerful helpful staff. perfect for business or a romantic getaway.',happy
id24187,' hotel room was luxurious service was excellent. i would happily stay here again and recommend it totally.',happy
id24188,' after a stay of - days i woke up with extensive bedbug bites all over my body. the hotel staff at first denied anything was wrong and moved my belongings without notifying me where they were. in fact the desk clerk told me my room was being worked on but not why. i found my mattress out on the sidewalk for the garbage. after an argument with the manager i was given a refund for my stay. i cannot recommend this hotel.',not_happy
id24189,' great value; right across the street from the embarcadero center with its movie theater and shops; easy access to so much in san francisco. rooms small and utilitarian but great value and neat clean orderly and appear new. the next door pub has only average food for breakfast.',not_happy
id24190,' what a wonderful stay this was! from checking in the hotel desk person walked me to the elevator. to every time i had valet get the car they always had cold bottled water for each person in the car. housekeeping filled the ice bucket each day. room was wonderful bed very comfortable. upon checking out my luggage was graciously taken to the concierge while i stayed for breakfast. had a river stone massage in the spa - it was incredible. spa facilities wonderful. every one i encountered offered exceptional customer service. truly a wonderful stay. will stay every time i go back to austin. which i hope is often!',happy
id24191,' i took my son for what was supposed to be a special time for his graduation present and what we recieved was a hotel from ****. the hotel at best looks like a jail cell block. the walls are grey with no pictures or anything. the front dest staff couldnt be more rude. i sure wish i would have read the reviews before i booked my stay. i think they should have paid me the $---.--. take my word for it it would be better to stay home then staying there.',not_happy
id24192,' great service great price and clean rooms. it was nice staying somewhere that you could tell that the ones working there really cared. loma lodge is not fancy but if you want a place to stay that feels safe clean and homey this is it!!',happy
id24193,' the hotel is in an excellent location to all attractions and an l stop is only a few feet away. surpisingly enough once in the hotel you could not hear the l at all. what makes this hotel so wonderful is the staff who were all so friendly and helpful. we had a standard room with an older tv and furnishings but extremely clean room and all the extras that were needed.',happy
id24194,' this was my first trip to chicago. we stayed here - nights. i chose this hotel because my daughter is going to school in september and looking for a apartment around this area. location was perfect ! many cute shops and restaurants almost like village in nyc. people at the hotel was very nice and helpful. i was worrying about parking but it was located right next to the hotel and rate was $-- a day. hotel will provide a key to open the parking garage gate in and out anytime you want. only bad experience was air conditioner .. almost all the buildings in chicago are very old. hotel has window air conditioner. around - am people above us came back from late night drinking. they were so loud walking and talking then turned a air on... nightmare began... the water dripping from their air conditioner to ours made loud banging noise. im not exaggerating ... it sounded like someone is hitting metal with a hammer. i was up from - am on. it was impossible to go back to sleep. i told the front desk next morning and they changed our room to top floor. breakfast was served in the lobby bagel (it was really good ! im very surprised to have good bagel outside nyc) muffins pastry and boiled egg with coffee tea and orange juice. it was nice to start your day. overall hotel is very pleasant with very nice staff !',happy
id24195,' read: this is a hostel people! not a boutique hotel not a luxury resort but a hostel. who goes to new york city to hang out in their hotel room all day-night? we went there to explore the city and then have a cheap place to crash and that is exactly what we did-got. this hostel is cheap and in a fantastic location (--- blocks away from the - subway.) the bathrooms are small the room is small the windows dont open and the pictures are hilariously wrong but who cares?! we just wore flip-flops in the shower and checked for bed bugs. anyone who complained after spending $-- a night in nyc needs to take the stick out of their @$$es.',not_happy
id24196,' we have stayed in the copley plaza many times even before it was a fairmont. but clearly the best stays at the copley plaza have been during the fairmont years. the lobby is lush with its hih ceilings the grand entrance hall from st james ave. and the decor on the gold floor is warm and luxurious but not in your face as the lobby may seem to a first time copley guest. the room has a beautiful chandelier and comfy beds not to mention the great all marble bathroom. the room has a huge window overlooking the square with a large sit-in window sill. the oak room downstairs has delicious steak and a classical ambiance. the service of the whole hotel is unparalleled. they even set up my son is stuffed animals on the bed. the private gold floor check in was speedy and our bags arrived within five minutes. the maid even left us a christmas card on the nigh of christmas eve (turndown is also complimentary :)). the copley plaza is a must stay in boston.',happy
id24197,' when the negative reviews keep saying the same thing (dating back -+ years) youd think the hotel management might listen and try to address some of those things. not the case here they seem content to keep pasting the same message asking people to call them so they can discuss. some things cant be easily changed i get that such as the terrible shower-bathroom design the cheap ikea-like furniture the views of rooftops and empty lots etc... many hotels have similar problems. it wouldnt take much effort to clean the place up a bit and make sure everything works though. we had a burnt out light a remote that was dead an ipod dock that didnt work and an air conditioner that sounded like a semi roaring down i-- cutting on and off all night even though the temp couldnt have been within -- degrees of what it claimed to be. combine that with the hidden hotel directory (mentioned several times here) the semi-clean room (fingerprints and dust everywhere) and the high priced snacks and youd be better off at any # of hotels in the area. basically this is a hotel for the ----- year olds to party in and they do it all night up and down the halls. if that is your crowd youll love this place. i will complement the valet guys and front desk check in they were on top of things and very fast. dont expect a smile when stopping by the whatever - whenever desk though even a simple task of checking us out of our room (since our remote didnt work we couldnt checkout via the tv) seemed to put a cramp in their style.',not_happy
id24198,' we stayed at the omni parker house during the boston marathon weekend. the hotel has a lot of history and therefore character. all of the employees were so friendly and made us feel welcomed on one of the busiest weekends of the year! we got a double bed (because it was all they had left) and although it was snug it was one of the most comfortable beds we have ever slept in. great location to everything. quincy market wharf freedom trail boston common-public garden the t newbury street cheers etc. we even walked to fenway park! the only thing that was a little annoying was they charged $-- a day for wireless instead of it being free. overall though it was a wonderful stay and we would certainly stay there again!',happy
id24199,' just checked out and once again this is my favorite hotel in nyc by far. excellent service and staff. love riingo restaurant. location is perfect and suites sleek and soothing. if youre staying for a week or so sub zeros in the suites are great. go to the amish market down the street and stock it up with great food and snacks.',happy
id24200,' overrated. the best thing about this place was the location and the elevators (so fast!) it is in the heart of downtown so you can walk to fantastic bars clubs restaurants cafes and venues. but for the price i think most people can do better. if you stay here then remember to check-in early i didnt and got stuck with a double bed. the rooms are small clean have nice beds and generally offer nice views of downtown depending on your floor level (-- total). they charge $-- for overnight parking and there is no free-wi-fi. overall it is nice but not that nice for the prices they charge.',not_happy
id24201,' stayed at the renaissance stanford for business. couldnt get the discounted booking rate for the reserved block of rooms because they indicated they were all sold out. i booked the room anyway after being told it would be $-- more one night and $-- another night (friday). when we arrived it was late. the room was on the first floor and when we got to the room we went to close the drapes and noticed we had a pleasant view of the alley and a row of garbage cans. it was too late to go back to the front-desk and get the room changed. you can imagine there was some noise in the morning as garbage cans were being filled or emptied. i called the front-desk to find out if we could get another room; something higher up and quite. a view would have been nice too. they gave us a room on the -th floor and told us the room would not be available until later on in the afternoon. the hotel has a very small restaurant and bar area and no sundries shop. this was a little disappointing for the price they charge per night. the staff was friendly always willing to assist and the concierge was very helpful when asking for directions or information. the hotel is conveniently located in the heart of san fransisco and is very average. it is clean but the carpeting and facilities are starting to show their wear. beds are comfortable and rooms are a decent size. for the price per night i expected a little more.',not_happy
id24202,' quite a bit from the downtown but if you youre in the area there is probably no better place to stay. very good value for money. the breakfasts however are fruits and cereal only so if you after some eggs and bacon you may be suprised (it is a healthy option though). amazing indoor sports-fitness centre just around the corner ($ -- for an entry).',happy
id24203,' old but well maintanted hotel with good complementary breakfast. the non-smoking rooms were somewhat smell like smoking rooms. parking fee (we didnt rent a car because of our short stay but other members from our family did) was pretty stiff. located within walking distance to space needle but overall the area isnt as nice as pike market place or downtown.',not_happy
id24204,' in my opinion the westin new york at times square is located at the heart of the city. a perfect location that captures the essence of the city within walking distance. once i enter the hotel all the noise of the city is gone and i am surrounded by serenity. nothing tops the heavenly bed! i slept like a baby in there and for the first time during my many and countless nyc visits i feel like not missing out on anything when i am staying longer in bed in the morning and that is probably a rare situtation for a city that is that vibrant. i enjoyed all my stay there and would always come back. i have also tried other hotels that are part of the starwood program in ny but i just prefer this one best. until next time keep up the great standard :)',happy
id24205,' room is average; it has microwave oven and small frig. the drawback is no coffee maker. soap and shampoo are very cheap qualifty. the faucet for the shower is tight it needs a good muscle to pull the open the shower.',not_happy
id24206,' overall our stay here was good we stayed for - nights and the location for sea world the zoo the harbour and the airport is very good. they provide a cooked breakfast every morning toast pancakes scrambled eggs cereals muffins danish coffee & juice. the pool and the hot tub are both clean and pleasant to use house keeping clean the rooms and change bedding and towels every day aswell. we stayed in a suite which is located in a seperate building behind the main building and the bedroom was a seperate room to the main living area which is seperated by a door the main living area had a tv sofa fridge microwave and table with - chairs. they also provide free wifi which was a pretty good connection and speed. the only down side which for me was quite a concern the carpets in the rooms are filthy! i have a baby who is crawling and her knees feet hands and clothes were black after being on the floor for even a few minutes. the management of this property really need to invest some money into getting the carpets replaced or steam cleaned.',not_happy
id24207,' this place was just what we needed for an overnight layover at houston intercontinental. check in-out was very easy and fast. we booked the room online at a really low price and it was no frills- just nice and comfortable. the best thing is that it was quiet so we slept really well. they also include the free continental breakfast.- so you can snack while you wait for the airport shuttle. do not make the coffee in the room though- its really bad.',happy
id24208,' if you use the fitness center during a long layover--- beware. put your valuables at the fitness center front desk which is watched ---- by video cameras--something you will learn only after you have been robbed. my locker was accessed and all cash was removed from my wallet. i guess im supposed to be grateful the wallet id cards and passport were still there. someone in their employ has a key and their blanket warning about not being responsible for items left in the locker is supposed to cover them.',not_happy
id24209,' a big plus for this property is its location. the housekeeping staff did a great job keeping the room tidy and the staff at the parking garage were friendly. as i was staying at the hotel for a conference held there and it being summer vacation season the garage ran pretty full and parking was difficult during the first few days. the hotel staff seemed to do a great job with the conference. front desk staff and staff answering the hotel phone could use more training--generally not the most helpful group during my stay. i did not get the type of room i had reserved and during check out i was unable to get a receipt due to computer system turnover. the morning i did checkout i had to call the courtesy phone at the front desk so that someone would help me. the staff member seemed put out that she had to help me when she did arrive. i am still trying to get a receipt for my stay; interestingly i receive slightly different information each time i call about this. the room is noisy. the first night i stayed there i was awakened at -am by train horns. unfortunately this was not an isolated event. granted my room was just off the elevator so i heard everyone as they were getting off the elevator when they came in for the night-morning. there were loud motorized sounds (the elevator?) and i knew when others on the floor were taking showers-flushing toilets-using the water because i could hear water flowing. overall okay for the conference but would definitely stay somewhere else next time i am in town.',not_happy
id24210,' everyone that worked there was super nice and very helpful with any questions. continental breakfast was awesome. i dont think the owner of this particular baymont pays alot of attention to and-or cares about much other than making his profit. ice machines on three floors were broken there was puddled water and stains around them only one vending machine in the lobby saw several heating-air units in the hallways with exposed wires some of the room number plates were missing and so someone wrote the number next to the doors with a sharpie. the beds were probably the most comfortable. the only complaint there is that in the main comforter there were a few holes that looked like cigarette burns. the remedy for that was to sew the holes with pink thread. ive stayed at other baymonts because the facility was so well kept in the others i stayed at and the value was so good. but this one was a big disappointment. i will say this again..all the employees were wonderful. my opinion is its the owner doing a poor job of putting any money into his building. i did see him make a walk through the lobby a couple of times but he wasnt much of a people person. and by the way there is a gentlemens club about -- feet away from the front of the hotel.',not_happy
id24211,' i stayed here for two nights last week whilst visiting my us office.. the hotel does exactly what you need. a comfortable room big hdtv complimentary bottled water and fast wifi. the room was clean and the room service was fast. it was my -th stay there and i couldnt fault them!',happy
id24212,' just spent one night at the hotel commonwealth while visiting colleges in boston. perfect location for seeing bu and northeastern. the hotel itself is first-rate accommodations were clean and elegant bed incredibly comfortable with lots of pillows. bathroom lovely with great toiletries. room service breakfast was terrific and delivered exactly when requested. service was excellent from the bellman to the front desk staff. we will definitely be back!',happy
id24213,' what a find in nyc! we stayed there for - nights after having tried out some other hotels in nyc and we always have been disappointed... not this time. ok it is not the waldorf astoria but a great value. we stayed there a few weeks after opening everything was new staff was friendly breakfast was extraordinary for nyc (never forget where you are). i would always recommend spending a few dollars more for a room with a view (wonderful!!! had a view at the empire state building). we loved it and would always return to this hotel. not to forget the location. chelsea is a good place to be nice restaurants and cafes around all in all... highly recommended!',happy
id24214,' my wife and i just came back from a wonderful trip to san francisco. she and i have some pretty high standards when it comes to motel rooms. we were skeptical about the price but used others comments here to help make our decision. we got there and they checked us in early. they gave us room --- on the lombard side of the motel. i did not find it too noisy especially compared to downtown. the only noise you have is a white noise from the cars going by but no horn honking which is prevelant all over san francisco. the room was clean and prepared nicely. the beds were comfortable. the bathroom was very large. you could put a whole family in there if needed. we asked for extra pillows and had them within - minutes. we wound up staying there for - nights and began our ---- mile drive to yosemite and up to oregon. our plans were to stay overnight in mendicino ca on the way back (which is between oregon and sf) and then drive to oakland airport the next day but because we enjoyed our stay here we called bob and asked him to reserve a room. this wound up adding --- miles to our drive that day but it was worth it. upon arrival they already had extra pillows in the room and we didnt even ask for them. the rooms are decorated nicely and do not have any smoke or mildew odors which is a common problem in the bay area. our second room was room --- which was on the backside of the motel. i found no difference in noise levels as it did not bother me. one nice thing about the location is that it is within walking distance of fisherman is wharf and the powell-hyde cable car turnaround. we walked there and caught the cable car to china town. it took about -- minutes and is a nice walk. most of it is along the bay shore. when we got back the the wharf from china town we did call a cab which cost about $-.-- to take back to the motel. all in all i like francisco bay inn alot. another nice thing is that there is this little market across the street called franklin market. the owner is very helpful and they sell sodas and such. it is nice to have a place like that so that you do not have to drive to a circle k or something. it is right across the street. you can see it in one of the pictures. it has a blue canopy on it. my wife and i were very sad to leave our little motel room in san francisco but we will be back soon. they are great there.',happy
id24215,' we were not given the room we paid for and staff was very rude switching us to what we had reserved. someone had defecated beside the pool. drains in bathroom would not drain. sink stopper had gray slimy mass of hair toothpaste and soap scum. no forks for breakfast. mold in ice container phone had a short in it. no alarm clock in bedroom.',not_happy
id24216,' we chose this hotel because of the location and it included breakfast. we were on a parking package also. hotel is located only - blocks from navy pier and one black from michigan avenue. you are in the heart of the city here. the staff was very friendly and helpfu. we would stay here again',happy
id24217,' rooms are small middle of the road furnishings adequately cleaned. pool and hot tub area are nice. exercise room has - stationary machines and large window looking out toward space needle. lobby is small but nice. breakfast area is nice with good selection of food. price is too high. there are much nicer rooms in several other hotels in the same area that are the same price.',not_happy
id24218,' unprofessional front desk in fact it is a good place to stay just in the middle of everything there is just one thing. do not ask the front desk anything… because they do not know anything. i was surprised about there ignorance. i used the wifi in the lobby so i caught some conversations with people with question or remarks and sometimes they were just rude to people. i stayed for four night and finally indeed i got my share as well… so you can go to this hotel but skip the front desk.',not_happy
id24219,' first off it is $-- a day for parking. take that into account when you book a stay here if you are driving. the staff here were the friendliest staff i have even come across in a hotel. everyone day or night had a smile and a hello. internet access was $--.-- for -- hours and delivered a good wireless connection. the choice of a starbucks in the lobby was not the best and a banana there was $-.--! buyer beware. the trolley for downtown was a block away and for $- you could go anywhere in town. taxi service was prompt. the room had ample space for work to be done and also the sofa was a nice addition after a long day when sitting on a bed doesnt cut it.',happy
id24220,' i would give the -th star rating if the details were cleaned up a bit. i enjoyed my stay very much but felt the pictures were a little misleading in terms of the quality of the design and furnishings. but that being said i may be being a tough critic here but some of you expecting a high-design hotel with top quality elements may be a little let down. the draw here are the rooms with amazing views. we booked a room on the --th floor and had an amazing floor to ceiling view of midtown out of the north facing window and a view of the williamsburg bridge out of the east. the memory foam matress and frette linens were amazing and i took full advantage with several naps and a nice long sleep. the full glass shower is pretty fun to stare out over town as you steam up the windows. the hotel looks better at night with the lighting and great chandeliers accented with graphic mirrored wallpaper downstairs in the ground floor bar and restaurant. if anyone is familiar with the standard hotels in la i would say this is very close to those properties. the pictures of the hotel on it is site portray a design-centric hotel but you can tell the furnishings and details are getting a little worn. we arrived from an la red-eye and were greeted by the friendly front desk staff. we were not able to check in for a few hours but were able to relax in the restaurant with the free breakfast and coffee. the entire staff was very accomodating and friendly. the room-service was delivered in approx -- minutes nice and hot and delicious. weekend brunch is $-- for prix fixe - courese and beverages. we didnt order the prix fixe but ordered an eggs benedict and a waffle with fruit both delicious and reasonably priced. the nightlife in the lobby was crazy. totally packed with young professionals and a line to get in all the way down the block. all in all yes id stay here again for the views comfort breakfast and the nieghborhood. i could write more about the les in an entire separate review... my favorite neighborhood in manhattan hands down.',not_happy
id24221,' after several nights on our road trip in boring conventional chain hotels what a wonderful surprise the queen anne was! the decor was wonderfully over the top - draperies overstuffed sofas antique and repr dark wood furniture wood paneled walls hung with tapestries - it felt like visiting a rich if somewhat eccentric maiden aunt. the staff were friendly and went out of their way to be helpful. the room wasnt huge but adequate and the gilchrist & soams toiletries were a nice touch. breakfast was good and having tea and coffee available in the guest lounge -- hours a day was appreciated. it was lovely to end each day with a wine (the hotel happily provided a corkscrew and wine glasses) in front of an open fire. i sreally liked the ambience of the pacific heights area. a bus stop at the door makes it easy to get round town and the restaurants and bars of japantown are a short walk away. loved everything abut this place!',happy
id24222,' we had a room rate of $--.-- a night. the hallways had an floral greasy smell. our beds were misshapen and very low to the ground. it looked like someone had thrown a tomato at the wall. there were drip marks and chunks stuck to the wall. the bathroom had body hair in the tub and all over the tiled floor. we complained to the night desk girl. she was very apologetic and offered to comp our first night and put us in a different room. we were so disgusted by then that we couldnt imagine crawling into the beds to sleep. so began our search for another hotel. we had arrived at the hotel at - am and had some difficulty in securing another room. we lucked out and found a room we were extremely happy with for $--.-- a night at the country suites and inns at caslteton.',not_happy
id24223,' just stayed for a night at the omni.my brother lives in the neighborhood so it was convenient for me to see him and to also use the metro to get to rfk.the metro is across the streetthe main street which is - blocks from the hotel has good places to eat.the hotel itself looked nice from the outside and while the rooms were fairly cleanthey could use some updating.the sheets were cleanthe bathroom was cleanbutthe chair in the room was dirtyand the rugs were a little shabby.the deepest part of the pool is - --- ft.overall for the price of the room---- a night-it was a good dealand the neighborhood is beautiful.for this price i would reccomend a stay at the omni shoreham.',not_happy
id24224,' stayed here over labor day weekend was nice comfy no complaints. it was my child is birthday and last weekend before school started we were celebrating with her first trip to times square. the front desk staff wished her a birthday and gave us a room on the --rd floor with an amazing view. the view was unbelievable. room next door was throwing a very loud party security responded quickly and the noise stopped immediately. staff is very responsive very friendly and pleasant to deal with. bed was comfy linens were soft. everything was as expected and we got a great rate to boot. we brought our little dog and they were so accommodating to her too. they sent up a new dog bed for her (that she loved) as well as dishes and a mat. the only problem with the dog is that there is literally nowhere to take them to the restroom. there isnt one patch of grass anywhere near this place. took quite a while for me to convince her to potty on the sidewalk but whatever it worked! would not stay here again because i cannot handle times square but if that is your thing this hotel is right in the middle of all the action and is a great option.',happy
id24225,' just got back from my trip to seattle. i stayed at this hotel. it is in a good spot -- minute walk from hotel down to qwest field to watch the seattle seahawks play. - minute walk to the space needle. safeway just next door to get your bits and pieces. rooms are fine and bright. what else are you looking for in a hotel? it had a comfy bed nice shower-bath fridge microwave. it was clean and you got loads of towels. plus free internet access in the lobby. staff very friendly. i will be back at this hotel on my next trip.',happy
id24226,' we thoroughly enjoyed our stay in your hotel in july. it had that true boston feel to it… with interior brick walls etc. it was conveniently located to many points of interest and most everything i wanted to see and if not then you could always take the t (subway). the hotel was very clean and nicely maintained. the staff was very friendly and helpful. staying at the harborside inn truly made my stay very comfortable and convenient. i do plan to come back to boston for another visit at some point in time and would definitely want to stay at your hotel again. thank you for your wonderful hospitality!',happy
id24227,' if you find yourself wanting to stay in the point loma-shelter island area of san diego and are looking for an affordable place this spot is worth checking out. it is certainly not a luxury hotel but the room was spacious and comfortable although a bit old. our room which faced rosecrans street did have a great view of the san diego skyline but with the view came plenty of traffic noise since rosecrans is a major street going to the military base at point loma. it is about a -- minute walk to the waterfront which was a nice plus. wed stay here again for the price should we be in this area of san diego again.',not_happy
id24228,' our first trip to the usa and nyc. we were given a room with a stunning view of times square on the --th floor. nice room great bed very clean and comfortable. we ate in the -th floor bar-restaurant which was ok. we bought a ny city pass and made good use of it doing loads of touristy stuff. one of our highlights was the bike rental and a ride around central park. we were only there for three nights but we know we will be back. ( i didnt have enough time to do any real shopping!)',happy
id24229,' i have to admit - i kept wishing i had a pair of ruby slippers to take me to a different hotel if i clicked them twice. i actually shouldnt call this a hotel -- and nor do they - as it is more a part of the ruby room spa that is down the stairs a building over. for the price we paid - around $--- on expedia - the room was very disappointing. the only positive was the bathroom and that it was clean. the spa checked us in and they werent the friendliest of bunch - as i actually thought our arriving was more of a disturbance than a pleasure to meet-greet us. i did not like the fact that i had to climb - floors - which was actually many more flights of winding stairs with my luggage - not convenient and very scary actually coming down with the luggage as you land right in the street-pavement (the door seemed to be open a lot) if you were ever to take an unfortuante spill. the room - has a bed a mirror a nightstand with an alarm clock another nightstand with a lamp and that is it. we didnt have the extra sitting space etc. -although according to our reservation on expedia we were supposed to have more deluxe accomodations although after seeing the room - i couldnt imagine how so. the bathroom was the only unexpected delight. the shower is very nice and everything is is completely up-to-date. the aveda products are a nice touch. please note - if you are looking for a tv - there is none - at least there wasnt in may ----. overall - i would stay somwhere else if you are looking for service. if you are looking for a place to crash and dont care about a tv warm service from the staff an elevator room service - this could be ok if your destination is bucktown-wicker park area - if not it is about a $-- cab ride into rush-division area of chicago - more $$ if you go further in. also if you do end up staying here - check out milk & honey - it is a great cafe open for breakfast and lunch just down the street - also the bar on the corner mac is is also a great haunt. overall - proceed with caution here.',not_happy
id24230,' we stayed at this location for - nights for our daughter is wedding. hotel was very accommodating and welcoming. it was a great location in the city with a nearby starbuck is. i did have some problems with internet special reservation pricing through the kimpton number but eventually had it resolved. i would definitely return and recommend this hotel to others. they are also pet friendly which i enjoy.',happy
id24231,' i was a bit surprised at how effusive some of the reviews are here. i stayed at this hotel for - night. the staff was really nice but the room was a tad shabby (old sheets and towels). breakfast bar ok but a big plus with a starbucks coffee machine (included). for the price the hotel wasnt such a big bargain but i guess if you needed to be near the airport that is a reason to stay here.',not_happy
id24232,' we stayed at sofitel washington dc the end of august and the hotel as well as the staff was wonderful! the food was out of this world. i miss having breakfast there all ready. i would highly recommend if not staying at the hotel to go have a great meal. cannot wait to go back again.',happy
id24233,' our room was on the --nd floor. no view but it was quiet. the l was right at the end of the bldg but it wasnt bothersome. staff were very helpful and the room was large and clean. the water pressure wasnt very strong in the shower but everything else was great!',happy
id24234,' stayed here for - nights at the beginning of may. our room was a good size (which i believe is not always the case in ny) and the bed was very comfortable. we were on the --th floor and looked out onto the street and other buildings so had a view of sorts. we could even see the east river and brooklyn through a gap in the buildings. reasonably quiet but we could hear the traffic below although it did not disturb us. the room was clean and the bathroom nice with the sink-mirror outside. free wifi was very useful as was the in-room safe. no refrigerator but i believe they are available on request. coffee maker in room but no kettle so if you want tea the take your own or you can get free tea-coffee on the--th floor at anytime. we had breakfast included in our rate and this was excellent with hot and cold buffet and eggs cooked to order. expensive if you have to pay separately though. very friendly waitress. good location in a nice area. subway right outside as well as shops and restaurants. easy walk to central park -th avenue broadway. would definitely recommend and would stay here again.',happy
id24235,' this is a top notch hotel. the location can not be beat. upper west side --th and amsterdam.busy all the time in the area but the hotel was calm and spotless. more areas to eat than i can list. we had dinner at the ocean grill --th and columbus one block over tremendous dinner and well presented. i had tuna grilled that was out of the world. we also ate at coppolos across the street from the hotel. great italian. the subway stop is one block over at --th and broadway. very safe and easy to figure out with a map. no need to stay near times square.breakfast is easy there is a coffee shop on every corner.and i usually got coffee and rolls-muffins at world coffee columbus and --th. i did not have any bad coffee during my stay. everything you need is within walking dsistance. you will not believe the choices available. we have stayed near times square in the past but this is my new favorite place to stay. my one complaint is that the room is a bit small but we were only able to book a double the hotel was full.',happy
id24236,' i am really shocked at some of the treatment we received while staying at the hotel for a wedding. youd think that hotel management would make sure it is staff treats everyone with respect but especially when someone picked their hotel as the recommended place to stay for a wedding. hotel staff was generally uninformed about event details even though the bride provided them with all the information and travel gifts for her guests (which werent delivered in a timely fashion). hotel security was lacking. guests with the wedding had to actually leave the bar area one night and go somewhere else to avoid some rude random customer who eventually started a fight and was arrested. i cant say for a fact but i dont think he was even a hotel guest. regardless is this a hyatt regency or moe is tavern? and the icing on the cake was when the bride is computer was stolen while in possession of hotel staff. as if that wasnt bad enough hotel management has not offered to reimburse her for her stolen property or done anything more than offer an apology. unfortunately service and value are everything in the hotel industry especially in this economy. if all you care about is a comfortable bed then i guess this will do. for me i demand more for my money. the value is just not there for hyatt regency boston.',not_happy
id24237,' i love san franciso and love the stanford court. located at the peak of nob hill it is a great jumping off point to explore many of the different neighborhood of san francisco. it is especially close to chinatown and union square. as for the hotel itself its elegant in every regard. from the porte cochere to the lobby and the restaurant. the service is excellent to match. i received great dining suggestions from the concierge. as an elite marriott member i appreciate a hotel with a good club lounge and this did not disappoint. on the sixth floor with panoramic views and food throughout the day it was a nice place to relax. i did ask for a quiet room at check-in and was given one with an interiot courtyard view. i guess it was quieter than the street but there were some loud guests down in the courtyard now the bed spectacular. this is the new marriott bed and it is a better night sleep than i get at home. the rooms look to all have been renovated recently and are very comfortable. this is a hotel that works equally well for business or pleasure. and with an excellent rate it can be a great value. just dont bring a car to san fran its not needed and parking is ridiculously expensive. walk ride the cable cars or use a cab.',happy
id24238,' if location is more important to you than a chic modern hotel atmosphere you cant go wrong with the roosevelt. sure there are newer more updated properties right here too but for the price friendly service and decent room setup it is a good solid choice. the lobby has a nice cozy feel with its fireplace and plentiful sofas. front desk service is friendly and welcoming. rooms are small but completely serviceable. bath area is certainly older but everything in the space is clean and comfortable. the location puts you within walking distance of everything you can think of downtown -- convention center restaurants pikes market etc. i took the light rail from the airport and the station is just a block from the hotel.',happy
id24239,' this is a very nice little hotel. it is more along the lines of the european hotels(fairly small) but the staff make up for the size. even in a - star hotel the staff dont measure up to the staff at hotel lawrence. it is conveniently located near the west end & not far from reunion tower. they have a shuttle van that will take you anywhere in downtown dallas. the restaurant that is in the hotel is absolutely fabulous!!!!! they have the best chicken fried steak i have eaten in years. their mashed potatoes are really home made & not just mashed baked. they actually put butter & milk in them. the lasagna & the fish(in cream sauce) were excellent. they actually make their own cesare dressing & it is great. i cannot rave enough about this little place called the founder is grill & the value for the dollar is super!!!! cant wait to get back to dallas & eat there again.',happy
id24240,' one of the better hotel experiences ive had in new york. pros: - excellent location right next to grand central station - spacious rooms - looks recently renovated-well kept-up (a lot of hotels in ny are old and tired) - very comfortable beds - reasonable (for hotels) wifi rate ($-.---day with t-mobile hotspot) cons: - paper-thin walls you can clearly hear everything going on in the next room - shower not great (takes a while for water to get hot) - no fridge-mini-bar in room',happy
id24241,' the entire staff at this property was absolutely wonderful on all shifts. you can tell a lot about the ownership and management of a property by the people who work there and these people all obviously really like their jobs! it is always fun to stay at a place that actually practices hospitatlity. one usually has to go to a top end luxury property to see that level of engagement. the owners of this property are actively participating and made it a point to reach out and connect with with me. very impressed! i held a two day training meeting and had the pleasure of staying in one of this property is conference suites. the management of this property scores yet another home run for creating a first class product with the combination hotel room and boardroom. i have used similar types of conference suite rooms at embassy suites and doubletree suites but this baymont inn property elclipses the very best experience i have had anywhere in the country. other than their free continental breakfast which incidentally is quite well done this property does not have food and beverage service. they have partnered with a nearby local restaurant with a very diverse menu and very good food that provides to your door delivery service. the only problem i had at all was with the hotel is free wifi. i was offered technical assistance by the desk staff but it was compatability issue with my equipment...not anything that the property could have helped or done differenty. the wifi worked fine for getting online and the property also has a nice complimentary business center. this is a great property! i know ill be coming back to it whenever i am in dallas.',happy
id24242,' small room but nice cute and clean. great location in chinatown. friendly staff. id definitely stay here again when in sfo.',happy
id24243,' the hotel is prob the cheapest you will find in beverly hills. the beds are comphy the bathroom was small & our shower recess wasnt that water tight. the hotel is popular amongst australians! when i hear that accent i could cringe!! some people sound so common!! next time i think ill stay closer to the action on rodeo drive with the classy people!!!',not_happy
id24244,' only stayed one night for business. i had been here before for a meeting and to check out the fantastic gym facilities (into fitness so this is big for me). there is even a boxing studio. staff is excellent and i will be back and give myself some more time to relax.',happy
id24245,' family of five from the uk looking for somewhere to stay in order to visit hollywood. didnt arrive there until late on and the receptionist waited for us to make sure we were ok. he was very polite and helpful. the rooms were spacious and clean and we couldnt fault the place. breakfast room was fairly small but caused no problems. we would have no hesitation in staying there again but again bear in mind that as always you get what you pay for. if you want - star then book - star. for us just wanting a clean room for the two nights we were there while we toured around it was more than adequate.',happy
id24246,' omg!!! expedia has a rating of - for this hotel trust me it is not. the staff is friendly and helpful but this place is as one reviewer stated dated. im here for - nights and im dreading it. honestly im nervous about sleeping in the bed... i purchased at hotel-car package with expedia. i wont be using them again in the future either...you really have to read the fine print with those folks... im chastising myself for not checking travel advisor first... live and learn...',not_happy
id24247,' on arrival after -pm our room still wasnt ready so we had to sit around for housekeeping to finish - not ideal after a long flight. room itself was lovely - very large bonus that you could open the french windows to get fresh air in - or even cool drinks out on the small balcony. room was very clean and well set out. heating- air con all worked really well. no good views just looking into another building. found the staff to be chatty & helpful... only a handful of rooms per landing which made for a quiet stay! as no through passing traffic of people like in other hotels that have long corridors. hotel offers a turndown service of chocs your music put on and bottled water replaced - although the free water was a bit hit or miss in being replaced. the free wi-fi was excellent full use of this was made for checking out local places for dinner and attractions in town. hotel also offered free use of a laptop and printer in the lobby area. the hotel is in a chic part of town and although the street is rather busy with a higher floored room it couldnt be heard. lots of locals out walking their pedigree dogs. carbon monoxide detectors along with the normal fire ones - good to see both types of alarms in the room. easy walking distance to the subway station or walk able to times sq - just across the block from the flatiron building and nice little park area. nearby is curry hill with lots of good places to eat esp. vegetarian’s options. breakfast was free - continental style - bagels eggs toast pastries cereal and choices of coffees juices & teas all self service. the hotel also held wine & cheers most evenings which was also free along with some piano music. lobby very small but nice - marble throughout - this also doubles as the breakfast area in the morning. few local papers are put out for guests to read. stayed here for - nights in feb -- - this cost £---- a bit pricey considering there was no on site pool - not even at the gym club they give passes out to. all in all i would say a ---- for this hotel. would like to see some better deals done to get guests in as staff we spoke to said they were running an almost empty hotel and were on the look out for tourists.',happy
id24248,' i had an amazing time at this hotel. the receptionists were really nice and they would let me call paramount pictures and warner brothers for tour dates and ellen degeneres tickets. in the lobby they had breakfast. it is not much but hey what do you expect for this price! they had fruit and juices en coffee which was fine. there is a starbucks -- minutes away from the hotel. the room was good. a big tv microwave refrigorator (?) the beds were made up every day en the bathroom was nice. the only thing in the room that bothered me was that there was a lot of light coming trhough the curtains. but further i loved this hotel. we were here for - weeks and it was good. we slept in other hotels for - nights and it was no problem. the location is great though we had a own car so we didnt use any public transport. we could park our car in the parking everyday so that was perfect. will deff come back!',happy
id24249,' we stayed our first night in boston at the comfort inn but after experiencing dreadful customer service and tired facilities we looked for an alternative. how i wish we had found the chandler inn first! terrific location and we were made to feel very welcome by the gentleman on the front desk. it was no trouble to leave our bags in the foyer until our room was available and we were given a very good recommendation for a local cafe for breakfast. the room was clean and cleverly designed to make good use of a small-ish space (i never felt cramped) and we appreciated the iphone dock to charge our phones and listen to music. well done chandler inn!',happy
id24250,' when you need a room for the night near lax this is a great choice. the hotel has a bar several restaurants - bistros and gift shop. online check-in for the next morning is flight was simple using the kiosks provided in the lobby. the lobby btw is very attractive. the rooms are standard hilton hotel rooms. sleep quality was excellent - the bed was very comfortable and the surroundings were quiet. i would recommend this hotel to anyone needing a room for the night close to the airport. if you are visiting los angeles for tourism this hotel (although it is very nice) is not near any tourist attractions so i would only stay here the final night of your trip so you dont have to fight the notorious los angeles traffic on the morning of your flight out of lax.',happy
id24251,' we were there because of work at the convention center. not real handy. biggest complaint very bad internet access. we also had problems with the ac. the staff at the breakfast buffet was great and took very good care of us.',not_happy
id24252,' we stayed twice at this olde worlde hotel with fresco ceilings and fans but there is heat and aircon too. the staff are excellent and very patient and rooms are spotless. breakfast is good quality and you have it the main dining room. the hotel has a top rate veggie restaurant and you need to book. there is valet parking nearby and the location is great for visiting downtown. there is only one elevator though so you need to be patient but it works fine.',happy
id24253,' i stayed at the nine zero for - nights with my husband to celebrate our --th wedding anniversary. i had indicated this when i made our reservations online. when we arrived at the hotel at around midnight we were pleased to be quickly checked in at the front desk and learn that our room had been upgraded. we actually got to stay in the room with the beautiful corner view that is showcased on the website! a chilled bottle of complimentary champagne was waiting for us as well. the hotel was very private and quiet. it welcomes pets and there was a couple with two dogs whose room was near ours. the rooms are very well insulated and we were never disturbed by noise from the pets or any other guest. room and public areas are very clean. the wine tastings in the lobby were also handled very well. comfortable and friendly and not at all loud or crowded. service was attentive but not intrusive. highly recommend this hotel and would definitely stay there again. great city location near t station and boston common. beautiful views both day and night from the corner room. thanks nine zero!',happy
id24254,' overall the henely was a nice place for a short stay. i ended up getting a room here due to an issue with my room at the embassy suites and it worked out well. the night staff members were very nice and they got me settled into my room quickly. i should have known it was going to be a long night when i saw the complimentary earplugs on my bed. around -am i was woken up by some random street noise so i popped the earplugs in and settled back down. around -am the city came alive so between the street noise on the construction next door the earplugs were useless. the rooms was nice and cozy but the bathrooms could use better paint one that is made for rooms with moisture; i turned on the shower and within - minutes the paint started to bubble.',not_happy
id24255,' i love this hotel! from the mod stationary to the fabulous location this hotel is sophisticated without being stuffy. quality furnishings in the room wonderful staff and good amenities like candles scented salts and matches placed by the side of the large jacuzzi tub. ive stayed here about - times now and each of the stays have been good. if youre a hyatt gold passport member this is the place to use your ffn or stays.',happy
id24256,' im a big fan of boutique hotels so when i read that the independent was so highly-rated i went ahead and booked a night for me and my boyfriend. now first and foremost let it be said this hotel is in a gay neighborhood. if that makes you uncomfortable that is on you ( being from nyc that is a plus in our book) but dont be shocked when the boys all congregate out front after the bars close). it is also in a great neighborhood with some really good restaurants and stores so you dont have to walk far to have a good time. the rooms are also super-modern spacious clean and come with modern add-ons like flat screen tvs ipod docking stations etc. also there is lots of police in the area and it is located right next to the subway (bonus! bonus! bonus!). with that said the only small gripes we had was that the surrounding area got a little sketch as the night dragged on so if youre a woman going with your girlfriends head towards the center of town and not towards south street. also unless your room is located in the front of the hotel dont expect a spectacular view (the building next door is in the process of being demolished). neither of these were deal-breakers in our book but be prepared. that and the fact that the plumbing is loud (old building) were about all we could come up with as far as drawbacks. other than that the staff was great the hotel is really nice the rooms are chic and clean and the location is prime for urban explorers.',happy
id24257,' over the last - years we have travelled to baltimore many times to see johns hopkins doctors. the four seasons has a special hopkins rate so we thought we would try it. exceptional hotel! the hospitality shown us was superb the meals we ate there were terrific. i want to give special credit to marama nengel whose warmth helpfulness and information were wonderful. the rooms are comfortable pleasant well equipped. we ate two meals and wit and wisdom both of which were delicious. this hotel will be the place of choice for every baltimore trip. highly recommended.',happy
id24258,' the hotel was just across the road from grant parkvery handy for the festivaland a very short walk to buddy guys legends club just round the corner on wabash streetchicago city centre i found easy to walk about.',happy
id24259,' pool breakfast close to other needed stores and facilities. courteous and professional staff. clean and upscale premises.',happy
id24260,' great hotel right in the heart of boston. easy walking distance to many historical sights as well as to fenway park newburry st shopping district restaurant row and more. the hotel is physically connected to the prudential center with all of its amenities and right around the corner from the prudential center t stop. upper floors offer spectacular views – ours was of the back bay neighborhood charles river sailing center and mit campus. my wife and i attended a conference in the hotel but extended our trip to include sightseeing. it was an excellent base for the long weekend. the hotel features moderately sized but very nice rooms that feature great bedding large flat screen tvs ample desk space and nice modern bathrooms that appear to have been recently remodeled. the pool gym and spa are of the hotel are fantastic. the pool is large and divided to allow for two lanes of lap swimming while leaving plenty of unrestricted space for leisurely swimming. the pool is under a retractable roof so on nice days it is open-air but when it is cooler or the weather is bad it becomes an indoor space. the area also features a large hot tub a sauna and a very nice workout facility. we were really impressed and used the hot tub multiple times after long days of sightseeing to ease our aching feet and legs. we also appreciated the free computers in the lobby that registered guests could use. it also appeared that there was free wifi in the lobby but we were not traveling with a computer. the hotel is just minutes away from world-class dining so we did not try the restaurants or room service. the staff were friendly and helpful and able to offer discounts to some attractions. my only complaint and this is really minor is that our room was not ready when we arrived (which was to be expected since we arrived before check-in). the front desk took a cell phone number and promised to call when it was ready. we never got the call but when we returned from a pre-booked tour the room was ready. note: if you are traveling in the summer or fall of ---- be aware that parts of the hotel are being renovated. construction is limited to - a.m. to - p.m. monday through friday. the first morning we were there very loud noise started directly above our room at exactly - a.m. we were up anyway for the conference but would not have been if we’d been on vacation. the other mornings were during the weekend and undisturbed. if you are traveling during the week and not on an early schedule i recommend requesting a room far away from the construction.',happy
id24261,' i went to a wedding at this hotel. i did not stay overnight so i can only review what i did experience. the wedding was held in the crystal ballroom. the room was absolutely breathtaking. it was one of the prettiest weddings ive seen at a hotel. usually you get the generic hotel ballroom that just isnt that romantic. the seats were comfortable for the guests the lighting was just perfect. enough to get great pictures but not too intense. there was also beautiful hurricanes set up with candles inside along the isle. also when you enter the hotel the lobby is so gorgeous. i was just super impressed here. it is a great location in downtown san diego. if you are just going for drinks or an event i recommend parking at horton plaza if it will be just an hour or two. otherwise you will pay about $-- a day for parking inside the hotel.',happy
id24262,' this is about the -th time ive stayed at this hotel in the last ten yours. it is well kept comfortable and has an excellent staff. i would not hesitate to stay there every time im in houston. one thing ill never understand is why these upper class hotels charge so much for parking and internet service. hint; if you want to use your laptop go down to starbucks in the lobby',happy
id24263,' stayed here last week. room was a bit cramped as - of us staying here however apart from a lick of paint it was good. staff were helpful and friendly and room was cleaned everyday. the maid even folded my clothes and put them on top of suitcase. i liked it and would stay again here :d',happy
id24264,' if you want the true gritty urban realism experience in new york then this is the place for you. all the thrills of a tenement house--no heat no water paper-thin walls greasy overcooked food smells coming from the community kitchens doors with questionable locks a creaky ancient elevator with barely room for two and non-responsive management that is sullen at best belligerant and bullying at worst. want cable tv? go to the basement. want a washcloth? bring your own. make sure your credit card isnt charged until you check out. hotel it is not. i wouldnt even kennel my dog here. do yourself a tremendous favor and book a room at the days inn down the road (about - blocks). this dump doesnt even rate one circle on the experience scale. i cant say this strongly enough: dont stay here.',not_happy
id24265,' booked - room suite online a week in advance for an overnight stay and couldnt have been more pleased. shuttle to airport basketball hoop swimming pool free breakfast free beer and wine and free dinner. we had - people in two room suite and you feed them twice and give us a free social hour the room almost pays for itself. mind you dinner wasnt the greatest if your picky make additional plans. we ate it however ended up at sonics for desert. staff was great amenities were even better. fitness room consisted of - cardio machines and dumbells up to --lbs. one we first arrived i was only one in there but by end of night there was at least six people in there. work out early if you want to use equipment. i would highly recommend this hotel to anyone who has an early flight out in the morning for its only a ten minute drive from the hotel and if you dont have a ride a shuttle is there to take you.',happy
id24266,' just returned from a two night stay at the westgate. staff was friendly and helpful. we asked for the large birthday cake we brought to be refrigerated was immediately handed a claim check and told it would be taken care of. it was. i asked a clerk at the front desk for a plastic bag to hold ice to cool my knee after the marathon – she reached into a drawer and handed me one. the location is excellent. the rooms are large enough and comfortable. maid service and room service were first rate. our picky teenage niece who joined us was very impressed with the whole operation. small complaints: noise from the streets and parties below does slip through the sliding glass doors. we had to call twice for someone to unlock the door to our adjoining rooms. the complimentary coffee just off the lobby was barely warm. there is a nice shower with great water pressure but no tub. all in all we really like this hotel and will stay here again.',happy
id24267,' just returned from a - day business stay at this hotel. great gaslamp quarter location right across from the convention center. grocery-deli across the street was a plus. comfortable and clean rooms small refrigerator and free reliable wired internet in room (hope you get wireless soon!). happy hour with free hors doeuvres mon-friday. friendly helpful concierge and front desk staff.',happy
id24268,' this was a very nice place and in a great location. our room was really comfortable with the added bonus of a great view overlooking the riverwalk. the staff was quite helpful and very friendly. we would absolutely stay here again on our next trip to san antonio.',happy
id24269,' check in for me was a breeze but an unhappy group before me had had its messages lost and it took them quite a while to get settled. lobby is dark dingy and full of cheap art. could be seen as festive if not for such gloominess otherwise (black rug--what were they thinking?). total of -- watts (ok maybe --) in room lamps which made reading impossible. beds are old and queen was a full bed. no guest services guide in room--maybe because there were no guest services to be had? pool not cleaned-spa with twigs and leaves. i liked the location but think that unless i were paying less than $---night i probably could get something nicer for just a few pennies more.',not_happy
id24270,' i stayed at the hyatt regency at penn is landing for a night last week. despite booking my room via priceline i was able to get a king-sized bed and a room with a view of the river and the ben franklin bridge for no extra charge. the decor is modern and sleek and my room had probably the biggest bathroom ive ever seen in a hotel. throughout my stay the staff was very friendly. hotels that big often feel impersonal but i had so many staff members simply say hello when i passed them and they were all polite and helpful. my one complaint is that the location is a bit inconvenient if you dont have a car. it is about a ---minute walk to the nearest subway station (normally not a big deal but it was a hassle on a --- degree day when i was carrying a suitcase) and there is nowhere nearby for a quick breakfast or coffee if you dont want them from the hotel. i walked about -- minutes to south street in the afternoon then took cabs when i went out that evening and when i needed to get to --th street station the next morning. all in all this was a great hotel with comfortable rooms and professional staff. id definitely stay there again.',happy
id24271,' we stayed at the hotel harrington june -- - --. we have a large family so we booked a large family room. it had - twin beds and - queen beds and - bathroom. we enjoyed our stay! it is in an excellent location. we came from the airport on the metro and walked to almost every monument-museum possible. we did take the metro to arlington. the metro is very reasonable and we felt very safe during our stay. the hotel is old and a bit run down but clean and in a great location. the price was right too! we dined at the espn zone which was located right across the street from the hotel and also our children is favorite place to eat was ollie is trollies. this little hamburger place has great fries and an old fashion decor. the kids loved the milkshakes. all in all - great hotel great location and great trip. we would stay here again!',happy
id24272,' this beautiful hotel has an attentive staff an adequate workout center and we loved the bed and pillows. but for the price (we were on the lowest end but still very expensive) one would expect a bigger room and maybe a small refrigerator? i was dismayed to find that the only parking available was a very pricey valet (over $--). there are - free spaces across the street (good luck snagging one). i was also advised by an operator on their ----- number that the hotel is one block away from the la convention center only to find it is over a mile away. if i had known we would have to drive-take a taxi i would have spent much less for a hotel a little further down the road. i was very disappointed as i spent about --% more on top of the room is price on parking and taxi services than i spent on the small clean and lovely but unspectacular room.',not_happy
id24273,' my colleague and i stayed at this hotel on a business trip. we selected it through our previous great experiences with starwood properties. between booking our reservations and checking in - starwood dropped the hotel from their group. we think we know some of the reasons why and wish wed moved hotels when starwood notified us of this change. we had corner rooms next to the fire stairwell. the rooms seems quite nice upon arrival but as we settled in we noticed small but disconcerting details. my bathroom had no toilet paper none at all. some previous guest is credit card receipts were still in the waste can. the sheets had holes in them. one of two elevators was out of commission the whole time which made every exit difficult with long waits to squeeze into a crowded elevator. but all of these are small in comparison to the worst hotel experience we have ever had. at -:-- am someone tried to enter our rooms. we were both women in rooms alone. our rooms were on different floors but both by the fire stairs. i was awakened by someone trying to enter my room when i asked who was there i heard the fire door slam. i learned later that the next stop for the night visitor was my colleague is room. when she shouted wrong room the intruder continued to try the double bolted door. each of us thought this was probably just a confused guest until we met for breakfast and realized it had happened to us both. when we checked out we alerted the front desk. as we were telling him what occurred another female guest standing nearby said the very same thing had happened to her five floors away. as single women this was especially scary. i will also note that my room had the classic hotel flip bolt that is the modern day equivalent to a chain - the bolt was cracked and broken apparently from being forced open. my colleague and i feel very lucky that we had double locked our doors. i will never stay at this hotel again.',not_happy
id24274,' things were very clean at this hotel. nice view of and right at the ballpark. i found it odd how stingy they were with things. had to make - calls for toilet paper then the girl at services acted like she didnt believe me that we needed it. same with the towels and the shampoo. room was turned and only - towels left with - people in the room and no shampoo even though we clearly left the empties in plain sight. also - elevators and only - or - running making wait time to get up to room a little long',not_happy
id24275,' this was our -st trip to the northwest. this was a great location as we seemed to be in the center of everything we wanted to see and do. we didnt rent a car and took the link to the station just a block away. everything was within walking distance from there. the hotel was clean comfortable and friendly. the only negative was i wished i had greater control of the air conditioning.',happy
id24276,' the hotel is a business class hotel room was comfortable though may need a little upgrading especially the carpet the size of the room more than make up the lack of space in the bathroom. though its a very busy hotel check-in & check-out is a breeze concierge is very helpful. grand central station is connected to the hotel with a fantastic food hall where you can get great gourmet food. it is within easy walking distance to all the major tourist haunts.',happy
id24277,' we originally checked in at the drury inn but wanted a hotel that was full-service. we saw the valencia and thought wed give it a try. we tried to check in around --:--am knowing that the room wouldnt be ready but wanted them to store our bags. the front desk agent said that the room was guarenteed by -pm but to check back at -pm to see if it was ready. we went shopping for most of the day and got back around -pm. we tried to check in and the front desk agent said that the room was not ready and that wed have to wait! we told her this was unacceptable she went to the back and spoke with her manager and then said that she would put us into one room now and that in a few hours that we would move into the room we booked. again unacceptable. she then went back to her manager whom we never actually saw and offered to comp our valet and breakfast for the inconvience. we wanted a room with a balcony but we didnt want to wait. we took their offer and went to the room. it was nice but there was not enough lights in the room. also we were looking forward to renting a movie but they did not have on demand. we thought this was funny because when we called the night before they said they had on demand!! when we went to check out this morning there were no notes on our reservation and we were charged for valet so then we had to go through this whole thing again!! there have got to be better hotels in san antonio for this kind of money!',not_happy
id24278,' (my opinion obviously:) hotel indigos are inherently poorly designed; the nautical-country theme frankly doesnt work for me. the bedding is of a --- star hotel quality - not ---.- star. sheratons marriotts hiltons and hyatts have much better beds. the indigo did not have a down comforter but rather poor quality sheets and pillows and a bedspread - not what id expect these days from a -+ star hotel. i realize it sounds picky - but if youre used to a bed at a -+ star hotel this doesnt cut it. im a bit surprised that a fairly major chain would choose such haphazard design and poor materials. in addition here is the deal with the cleaning (i stayed - nights); i had a note under my door that housekeeping tried to stop by around -am but i was still in the room with the do not disturb sign on. it said that if i wanted my room cleaned to notify the front desk. all well and good. i did so when i left around --:--am (notified the front desk id like my room made up). when i returned around -:-- the room hadnt yet been cleaned so when i left again around -pm i asked again to make sure my room was on the list to be cleaned. i was told by a different person that it would surely be done. when i returned again around -:--pm it was not yet cleaned. i left at -:--pm and told that same person again that it hadnt been cleaned and that i was leaving for a few hours and they assured me it would be cleaned. i returned about --:--pm and it was not cleaned. i told another front desk person who finally sent up new towels and toiletries and also took my phone # (i mistakenly assumed i might get a call from the manager because of this); i left the hotel at -:--am the next morning to catch a flight - and have not heard from anyone. i realize i could have conserved towels and soap and shampoo but again at a -.- star rated hotel i just expect that my room will be made up new towels put in place and frankly even when mistakes are made a bit of responsiveness from hotel staff (three different people!)',not_happy
id24279,' they did not have my reservation when i arrived despite recieving an e-mail confirmation. i had to pay for a more espensive room upon arrival. there was red splatters all over the curtains. blood??? the bedroom has no curtains except the see-through kind. the room reeked of bleach as if something as if some massive cleaning was attempted. it is in a part of town where it is all warehouse buildings virtually no life going on. we took the mattress to living room next to the couch under the blood splattered curtains to sleep because there was nothing to block anyone from seeing into the room in the bedrooms. not a pleasant night of sleep in fact we got little sleep worry about why there was red blood splatters on the curtains!the room was old the stove and oven looked at least -- years old. would not recommend at all!!!',not_happy
id24280,' fabulous location across the street from lincoln center...smallish rooms and bathrooms (shower only) but that seems to be the nyc norm...very comfortable bed friendly and accommodating staff (we arrived very late after flights canceled from boston) reasonable prices. would definitely stay here again.',happy
id24281,' my family stayed over thanksgiving to visit with my brother who lives in cedar park. the hotel seemed to be pretty full with the holiday but the service was polite and quick. at check in there was some confusion about the type of room we had booked but it was quickly resolved and we were given a suite with a refrigerator which we needed to keep food for the thanksgiving meal. it was great to have a free breakfast downstairs on thanksgiving morning when most businesses were closed and the whole family was available to find something they wanted. a few minor concerns that we experienced: -) the air in the hotel seemed a little damp; -) we did find one hair in the bed and one hair in the shower the first night. it was -- pm so we did not ask to switch rooms but it does make you question cleanliness.',not_happy
id24282,' everything about this hotel is wonderful. we throughly enjoyed our stay. food and service were impecable. great bar and bartenders. everything was extremely service oriented. the views are either the lake or the city and both were equally beautiful. from getting a cab to cheking in to check out; very smooth process and extremely kind and helpful always.',happy
id24283,' this was our -th visit to this property in the last two years or so and we never had any problems with the service or facilities before. but this time the front desk had problems with finding available rooms for us despite making reservations six months previous. we checked-in about -:-- pm and brandy or brenda at the front desk told us to come back a little after -:-- pm because the rooms werent ready. we came back at -:-- pm and our room was still not ready despite two guests ahead of us receiving their room keys with no problems. our room request was nothing special but just your basic one bedroom suite. after finally running a print out of the available rooms brandy gives us our room keys to suite #---. low and behold the toilet didnt flush. we call the front desk at -:-- pm (oct -th) brandy informs us that she will call buidling maintenance to check the toilet out. one hour later at -:-- pm no one still does not show up. we call brandy and she says ooh i taught it was fix the maintence person said he just fixed it of course we respond that no has showed up yet. at about -:-- pm a angry maintenance person knocks on our door and mumbles something and proceeds to the toilet. after about - minutes he walks out without saying a word. we assumed he fixed the toilet and obviously he did. we will probably be back to this property again and hope the above incidents were only a one-time bump in the road but for the price you pay for suites and parking here you expect the service to be a little better than the motels down the street. sgs --.--.--',not_happy
id24284,' i stayed at the elysee a weekend in late july. we had a fabulous weekend! the hotel staff was very friendly and accomidating. we loved the coctail hour on friday evening. the rooms were immaculate and the atmosphere was warm. i would highly recommed this hotel if you plan a weekend in the big city.',happy
id24285,' -st time to seattle for a delayed anniversary trip so i wanted to stay at some nicer hotels but our room reminded us more of a holiday inn level hotel. it was a plain room with a few extra pillows. the bathroom had an ordinary corian sink in an ordinary b',not_happy
id24286,' my husband and i have stayed at villa florence approximately five times sometimes as a couple sometimes with our children. weve highly recommended it to family and friends who have stayed there and loved it. this time we were slightly disappointed. the hotel has always been a great value for the money because it is located just a few steps away from chinatown and from from union square a major shopping district in san francisco. its rates are usually quite reasonable. the rooms arent fancy but they are large and comfortable. this time though my husband and i found ourselves a little disappointed in the hotel. the service wasnt quite as friendly. because of a recent remodeling in which the lobby was opened up it didnt feel as intimate. the rooms seemed a little shabby. there was a bad odor on one of the floors. they had abolished the wine reception tea and cookies that they used to serve in the evening. it wasnt bad; it just wasnt quite up to its former standard. then we realized that the hotel used to be managed by kimpton and is now managed by larkspur. we wondered if that change was being reflected in our disappointment with our most recent stay.',not_happy
id24287,' we (the three of us) booked this hotel for a week trip in ny. the hotel is in the middle of the financial district and the centre (times square-broadway) within - minutes walking you got choice - metro stations (a-c-e lines and the number -) breakfast in the hotel is massive (bread different kind of eggs corn flakes fruit coffee thea milk). and it is free the staff is friendly and will help you with all kind of questions. a minor point is the small room but if you are in ny (as a tourist) youre not gonna stay in your room for --h.',happy
id24288,' i stayed at the westin lax many times. it is the logical choice for an overnight at lax airport. if you rent a thrifty or fox rental car- it is next to the hotel and convenient. the heavenly beds will guarantee an excellent and relaxing sleep. the rooms are large there is a charge for internet. you may have a hard time locating a plug for your electricity. get ready to crawl on the floor to find it. the hotel facilities are ok. the pool is heated the jacuzzi is great after a long day of travel. the restaurants are average - service is good.',happy
id24289,' this hotel is about the location and the price. compared to all of the hotels around it it was about $--- cheaper and it is walking distance to the magnificent mile and either a walk or short cab ride to pretty much most bars and restaurants that youd want to go to. that being said dont expect many frills. there was no bell boy to help with the bags no slippers or robes and not even a safe in the room. however it was clean and comfortable. we had breakfast at the restaurant once which was nothing special the service was quite slow although the manager seemed to be working very hard and the food was decent. the front desk was helpful however the first room they gave us was occupied! when we opened the door we saw some things on the bed and then a reflection of a person moving and we quickly closed it! we went back downstairs and they laughed it off and actually gave us a fitness suite which was a nice upgrade although we never actually used the treadmill. it was a good size but the room with the treadmill was a fair bit colder than the main room. the bathroom was a large and the bed was comfortable. i should mention that they explained that the people just never checked out or called to extend their stay. i would think that their systems or housekeeping would have caught this but none the less they resolved it quickly. the hotel was fully booked so i guess we just got the upgrade by default cause there were no other rooms available. the maid service was a little disappointing since we left her a nice tip on the first day and we thought shed step it up for the following days but that wasnt the case. never any turndown service no little chocolates on the pillow nor did she make an effort to get there earlier. in the end it didnt really matter...we saved a few bucks cause it seemed clear that giving her extra didnt impact the service she provided. the front desk was helpful in looking up restaurants and with information in general. also we had shipped a package there in advance of our trip and everything went smoothly. it was waiting for us when we got there and they brought it up to our room when we asked. overall it was great value and a great location. not fancy but clean modern and decent.',happy
id24290,' four points sheraton was a nice hotel aside from the construction. we are morning people so it didnt bother us that they began hammering and sawing at -am. we did the pre-payment deal which got us the hotel for around $--- per night. it was in a good location with restaurants close by and easy to walk downtown. i would recommend this hotel for those people who want value for their dollar and cant afford to pay double to stay in the heart of downtown.',happy
id24291,' this is a modest little boutique hotel. it is not great it is not bad. the staff is superb i mean wow i have to give it to the front desk and valets just excellent. the rooms are however rather average. the public spaces are nice and artsy. the restaurant is pretty good. i travel to memphis frequently and this hotel is more in the class of the crowne plaza than the peabody so if you are looking for an experience pay the extra if it even is and stay at the real deal.',not_happy
id24292,' a superb hotel with an excellent room with outstanding views (--nd floor). staff were very helpful and polite room was superb. the only thing that would deter me from staying here again is it is location - if you want to be near times square it is a fair walk and most things close around --.-- in this area. however the hotel room more than makes up for that.',happy
id24293,' employees are well trained. check in was so quick considering how busy they were. the grounds are absolutely beautiful. they have a great piano bar. the only downfall of our stay was parking. if youre going in and out late at night the parking can be scarce. the hotel location is close to everything. has easy access to freeways and beaches. can walk to shopping mall or catch the trolley. the rooms were a little small and would have been nice to have queen beds and a sofa. the price i got online was great. i would definately stay here again.',happy
id24294,' this place is not a five star hotel. when we arrived we had to wait fifteen minutes before anyone checked us in and it wasnt because alot of people were checking in the guy was on the phone with a personal phone call. after we finally checked in the gentleman forgot to explain that we needed our key cards to get to the third floor there is a sign in the elevator but its small and easily missed well we ended up having to ask and the gentleman made us feel very stupid like we should have seen that. our rooms were ok but not five star material the free breakfast wasnt very good either the only thing i would suggest this place for was location its really close to power plant live but i wouldnt pay for this place again.',not_happy
id24295,' the hotel is nice but i had two problems with this hotel and am giving it an average because of customer service. first we had the do not disturb sign on the door and at --am housekeeping knocked on the door and asked if they could clean the room. second marriott charged my credit card $-- for incidentals that i did not use and they tell me it will be at least - business days before the charge is credited back to my account. it is funny how one swipe of the credit card can instantly charge me but it takes a week to get my money back.',not_happy
id24296,' ive stayed in this hotel twice first time it was great and second not so great the views first time was of the empire state the -nd time it was a wall so that made the room really dark but it was fine for us at the time. easy to get to from the port authority bus station from either dc or philly.',happy
id24297,' nice hotel.but they need to correct one thing if you park your car (it cost --.--)you can no longer go in and out as much as you want like other hotels.you must pay each time. that sucked.',not_happy
id24298,' i attended a nacole conference in san diego and the conference was held at another location which ran out of rooms for participants. i was housed at the us grant hotel (--- blocks on broadway from the conference site at the westin san diego). the us grant was a comfortable hotel well-kept with a great restaurant (the grille) and accommodating staff at the front desk housekeeping crew. thank you for a pleasant stay. and what a surprise to receive a kit of red velvet fixings for cupcakes to celebrate the grant is birthday. if i should get to san diego again will seriously consider the us grant.',happy
id24299,' the affinia hotel is a lovely hotelit is very near time square just up the roadreally good location for all the sites.the hotel itself was nice rooms were so comforable and very clean.staff was very helpful and friendly.it was my first time there and i was a bit worried about saftey but i need not worry police everywhere and i felt very safe.for a cheap snack look for place named jacks just before that there is a deli pizza there r loverly bigcheap $- dollar. i would go new york again and stay at this hotel recommend',happy
id24300,' had the one bedroom apartment the separate living area works really well if your other half is to bed early. the kitchen is great for having your own breakfast you would be hard pressed to cook a proper meal given the limited cooking utensils. having said that fairway across the road have some fabulous fresh pre packaged meals that you can microwave. the liquor store close by has an amazing selection of wines plus lots of cold ones if you are in a hurry. the air con is noisy we just simply switched it off which may not be an option in summer-winter. the lifts are slow at busy periods some times i just walked the -- floors (to keep fit!). the laundry on level - is an absolute winner if you are travelling on as we were. if you are going to newark airport ask the concierge to book you the shuttle bus it is far cheaper than the metered taxi. great location just a bit more upmarket feel about it compared to downtown. only gripe was booked months prior and asked to be as high as possible but ended up on level --.',happy
id24301,' as a business traveler i expect decent accommodations and the accommodations were fine here. the room i received was truly very nice but i would expect that at upwards of $--- a night. what i also expect at that price is some complimentary services - i brought my gym gear only to find that using the gym facility required an additional charge. i went down to check my email quickly at the business center - accessing a computer was also an additional charge. if i had not paid already so much money this would not have been a problem. but to be charged a very high rate and have nothing included was a surprise to me. i have stayed at lesser business hotels in the dc area which included all of these types of services on a complimentary basis. in addition to the general concern about being overcharged i also saw a mouse scurry underneath my colleague is seat while sitting in one of the comfortable couches in the lobby bar. the mouse scurried under the couch for a while and then scurried back out through a patio door. perhaps this was just a summer time event - the mouse was able to get in because of the patio door. nevertheless when i am charged that much for a room i do not want to see a mouse in the lobby. we certainly reported the mouse to staff and i am sure this is the type of hotel that would quickly address the issue. however it added up to the overall feeling of being charged an exorbitant rate but not getting that luxury aura in return for that high rate. to sum it up - nice hotel but you are not getting the luxury that you might expect.',not_happy
id24302,' based on online reviews i booked the michelangelo for a --th wedding anniversary getaway for my parents. they appreciate high quality accommodations and the michelangelo lived up to expectations. they raved about the hotel: the room the lobby the service and the location. (additionally i think the front desk may have generously upgraded them from a deluxe room to a suite.) bargain-hunting tip: i found that hotels.com seemed to consistently offer the best rates for this hotel. i also found that it pays to check this website a few times a week for two weeks since the rates being offered seemed to fluctuate considerably.',happy
id24303,' i have stayed in many courtyard properties that outshine this one by far. this one is definitely on the average scale...but it is not a bad hotel. nothing really stands out about this hotel in either a bad nor good way it serves its purpose well and without disappointment. however the pool is indoors. it would be nice to see an outdoor pool in texas. the hotel is directly on a service road to the highway so your options of what is around is limited although the shuttle may be willing to take you where you need to go.',happy
id24304,' stayed for one night over the weekend. neighborhood was soooo active. our room was on a high floor in the back and was very quiet. room was small and clean. staff was wonderful. thought it was a little expensive for the space provided but ill cope.',happy
id24305,' we had - days in new york and found this hotel to be great. the location just off times square yet without the noise was just what we wanted. not having to get trains etc the staff were friendly and helpful. the room was compact but then so are most city hotels. we had a lovely stay here it was clean comfortable excellent location and a good price. would recommend and would stay there should we return to ny.',happy
id24306,' we stayed at the comfort inn on a sunday evening. our room was quite nice: quiet decent size and the bed ws very comfortable. the location cant be beat for sports fans--it is literally across the street from the stadium. driving in downtown indy turned out to be very easy and we were able to get around with no problems.',happy
id24307,' stunning lobby lovely rooms and medallioned carpeting. elevator banks larger than entire hotel lobbies! concierge service is terrific. prefer modern? ask for a room on the newly renovated --th floor. ballroom beautiful cinderella style! not to miss a cold beer n the leanest corned beef n cabbage east of nyc in the lobby is own irish pub kitty oshea is!',happy
id24308,' we stayed three nights in a premier room on the third floor overlooking the courtyard with a small outdoor pool. first impressions were that the hotel was quite dated and we had to walk our suitcases up a flight of stairs rather than wait for the elevator by the pool. during our stay we found it was quicker to take the stairs down to the garage to get quick access out onto the street. our room was surprisingly large for a city location with a comfortable kingsize bed but the bath was quite small. there was a separate area with a makeup mirror and plenty of space for toiletries. the room was well equipped with a coffee maker iron and ironing board hair dryer safe bathrobes fridge shoeshine machine and complimentary water on our first night. a downside was that there were no in room movies. the location of the hotel is right by union square so only a short walk from some good shops and restaurants and handy for the cable car. we had a hire car to drop off at alamo which was just around the corner so no problem. if you are interested in hiring bicycles blazing saddles have an outlet very near to the hotel on mason street. we would recommend cycling across golden gate bridge to sausalito and catching the ferry back for a fun day out. we had vouchers for the included breakfast in the daily grill. the food was very good but service was slow and on two of the mornings we had to wait about ten minutes for a table. we also ate in the daily grill one evening and found the service condescending and the prices too high. there are plenty of other restaurants offering good food at more reasonable prices. we used the express checkout service on leaving and found the concierge to be very polite and helpful while we were waiting for our transfer to the airport.',happy
id24309,' the dunhill was clean and well-furnished with attractively laid-out rooms and an elegant foyer. the neighbourhood was quiet and easily walkable. staff were friendly and the breakfasts were top notch... what a menu!',happy
id24310,' comfort inn was fantastic value for money. great location right near the main street trolley and huge rooms! ours had nice view of the river. only complaint really was that there were some very odd people hanging round the nearby streets and park so stay alert.',happy
id24311,' this hotel has a very unique spirit. the decorations matches its name there are historical hollywood photographs on the walls and overall it has a very nice design. the rooms are nice clean and comfortable. with a small refrigerator. one downside is that they dont offer continental breakfast. the location is excellent in melrose avenue very close to hollywood blvd. view of the hollywood sign from our room - for only around $---night incl.tax that is a pretty sweet deal.',happy
id24312,' we recently stayed at the omni san francisco and thought it to be a very good hotel. the room was large nicely furnished and the bed extremely comfortable. the marble bathroom was lovely. my husband joined the select guest program which meant we had free internet in the room and coffee brought up to the room each morning. this was a nice touch. the hotel was in the business district but easily walking distance to union square and other attractions. the staff were helpful. i would not hesitate to recommend this hotel.',happy
id24313,' my husband and i chose this hotel after lots of internet research since this was our first trip to l.a. this was just a great place to stay for several reasons: first off... location location location!! the location was ideal because we planned on visiting universal studios and we were also attending a taping of a sitcom at warner brothers studios in burbank... the hotel was a very short drive from both of these. in addition it took us less than -- minutes to get to hollywood from there too and the freeway access was quick and convienent! lax was about -- minutes in good traffic same with santa monica pier. the staff were amazing! when we checked in i mentioned that the reason for the trip was to celebrate my hubby is recent --th birthday and we received an immediate room upgrade. we also werent charged for parking for our entire - day stay but to be honest im not sure if his birthday was the reason for that... during the massive storms in l.a that started half way through our trip the power went out in the hotel one day (not for very long) so perhaps we received free parking because of that inconvience... but regardless it was a $-- per day savings so we werent asking questions! the pool was open and very well heated and the surroundings were lovely.. well treed. the rooms were spotless. the only negative i noticed others pointed out was that the rooms dont have in room safe is but we had no issue with this we simply locked our belongings in our suitcase. would i stay again... without hesitation!!',happy
id24314,' we were here for two nights with a large group. the facilities for the convention were nice and the view from our room was lovely. the resort is in a hilly area but is not very convenient to downtown austin. the rooms were clean and nice and the food was pretty good. overall it is a nice resort but it lacks the super luxury element.',happy
id24315,' nicole villano was the best. she made my stay at the westin park central dallas great. she notified me with my bill and arranged for me to get a room until i could pay. she was very helpful and did all she could to help me enjoy my stay. she truly deserves a raise because she has great customer service skills and i would go back to the hotel just because she is there.',happy
id24316,' this was a great and unexpected find. great location for shopping entertainment dining and access to tourist sights. clean comfortable great service. smallish room more than made up for by super cool decor good use of space and big comfortable bed. particularly liked the hdmi cable (and apple connector) ready to connect laptop to tv. no coffee-tea maker electric kettle or fridge. coffee tea and microwave available in breakfast area downstairs. continental breakfast was much better than the usual run of the mill.with great croissants and quiche. has one of those awful (in my opinion) minibars where if you lift the item off the rack it gets added to the bill. window opens which is always a plus for us. location reasonable price room comfort-cleanliness and attention to detail make this hotel a winner for us. we are an australian couple in our late -- is two months into a four month wandering vacation around canada-usa if we could find an acme in every city we visit we would be in heaven.',happy
id24317,' i booked through hotwire so wasnt aware this was the hotel until it was already booked. i was concerned when i read the prior reviews online but did not find it as bad as the reviews suggested once we arrived. the prior reviews are accurate in one respect- this place is old- especially the outside appearance. however we had no major problems to speak of- more like annoyances. our room door allowed light penetration on all four sides so hallway conversations and door closings sounded like they were in our room at times. it was also rather easy to tell where the people upstairs were walking in their room at night. im not sure i would agree with the - star rating- but probably wouldnt give it any lower than -.-. the service was pleasant breakfast was free and check out was easy. for the ridiculously low hotwire price we paid it wasnt a bad stay.',not_happy
id24318,' the lobby of course is amazing gorgeous; location cant be beat. however rooms are entirely another story. our first room had wallpaper falling off really a disaster and we are really not very picky. they moved us upon arrival to a second room. the second room had one older piece of furniture with drawers. i went to put away clothes and the drawer fell out on my foot. room was equally shaggy minus wallpaper falling. after spending one night i spent the next day calling around for other available hotels. we were graciously assisted by another hotel chain and literally walked our luggage to the new hotel. the only good aspect about this was that upon this unanticipated departure we did not have any trouble checking out (no extra fee). our travel companions also checked out of their room due to same reason. bottom line: there are numerous hotels in this same location. until this hotel has major room renovations this is not worth the price. visit the lobby and lobby bar but sleep elsewhere. final note- given their reputation and name it was the first time i had not checked out trip advisor reviews prior to going.',happy
id24319,' i spent - days during thanksgiving week @ the premier. i choosed the hotel was based on the critics i had read on tripadvisor and i was not disappointed. the room was clean and spacious enough well isolated from the noise outside. large bathroom with bath and shower nice amenities. breakfast was included in the price and was a self service buffet. not amazing food but sufficient choice and always filled. staff was very pleasant and welcoming. i was a little bit surprise by the lobby which was rather small and unpersonnal probably explained by the fact that premier is an annexe of the millenium hotel broadway next door. i didnt expected anything special but it looked more like some kind of office building hall than a luxury hotel to me. all in all i found hotel common parts lacking of personnality and overall aspect could probably be improved to look more luxurious than it is but it is not really what matters to me. again room was good and there were no false note of any kind during my stay. ...except one thing though it is not the responsability of the hotel. beware of the driver limo in front of the hotel. they do business in the back of the hotel with the help of a doorman offering ride rates cheaper than the hotel rates (to go to the airport) but try to crook you at the end pretending highway taxes where not include in the price though it was very clearly stated they were included by the doorman who offered the rate ....',happy
id24320,' my husband surprised me with a spa date and night at the crescent for our anniversary. the spa experience was heavenly! everyone was so polite and professional. ive been to different spa is in dallas and this one is my new favorite! i highly recommend it. the overall experience at the hotel was great until about --:-- p.m. we were awakened throughout the night by loud guests car alarms band in the parking lot around -:-- a.m. wedding send off. i realize the hotel cannot control people and car alarms. it was just disappointing to not be able to relax and sleep throughout the night. after being awoken again at -:-- a.m. my husband called the front desk. not very responsive. he spoke to the manager the next morning who comped the room. overall if youre looking for a great location and like to party and stay out late this is the place. for a quiet relaxing recharging get away i wouldnt recommend it.',not_happy
id24321,' right in the middle of uptown charlotte. great location we walked to the epicenter for dinner and drinks. we also walked to the panthers game. hotel was great too big comfy rooms with great views. the bed was amazing!!!! stay here',happy
id24322,' okay i was told it was pretty spartan but if you want an inexpensive place to stay a place for your car and you need cleanliness on the list capri may be for you. given the economy we didnt need to stay somewhere really swank in the wallet and best friends have recommended it for the economy and location. capri motel is on greenwich which is paralell to lombard street aka motel row. it is relatively quiet has free --- hour increments of computer usage in the lobby. nice to have coffee and tea served ----. restaurants in walking distance and especially enjoyed the restaurant across the street the brazen head but you wont find a sign outside. just a menu posted. we enjoyed a fine meal at a very reasonable price and ambiance was quite cozy-dark-romantic. back to the capri there are not enough parking spots for rooms so beware. the lobby and staff are quite helpful and friendly. the capri is a -- is throwback and some of the rooms have not been re decorated since then so go with a sense of humor. we visited the fairly new walt disney museum in the presidio and it was a wonderful - hours. if you like animation it is history and how all that came about visit it.',not_happy
id24323,' checkin and out fast and hassle free as a priority club member',happy
id24324,' this place is far from a paradise... amenities??? aside from the pools and hot tubs everything else is mediocre and or highly priced. parking $-- p- day??? no coffee maker or bottled water in the rooms come on!!! mildew all over the room shower tile old and tasteless let is not talk about the tub! nothing like what you see online very disapointing. i guess the resort could look like a paradise until you enter their rooms. extremely disappointed about it.',not_happy
id24325,' nice hotel. small rooms with very hard beds but good service. the pub is nice. very clean. provide bottled water free in the hallways. very close to several metro stops. on a sunday evening youre in the financial district and a lot of things close early but otherwise excellent. was great for coming in and out and seeing the city. ride the trains!! beats walking! their conference staff was a little lacking internet wasnt very reliable but i would rebook.',not_happy
id24326,' this hotel is steps from the powell street (@ market) muni stop so it is convenient. the surrounding neighborhood varies between ritzy and dodgy. the hotel itself is nice boutiquish but i could see how anyone could easily get in. having siad that i did feel safe. the hotel actually has rooms for one! with single twin beds. in small rooms. but for me it was just enough. there was a small fridge that was somewhat stocked but left enough room for my things. the bed was comfortable. there was a large closet and nice bathroom. i had two rooms here. the first was on the -nd floor (room ---) and the window opened onto a landing shared by other rooms. it was also across from the ice machine so the staff gladly changed it for me. my second room was on the top floor (---) and had an inside courtyard window and felt more spacious because of the design. most of the staff are very friendly and great. the breakfast is on the -th floor and is grab and go so there is nowhere to eat except your room. they had a nice selection of danish that was in stock until the breakfast hours finished (---am). the neighborhood leaves a lot to be desired if you walk two blocks in the wrong direction. i would stay here again.',not_happy
id24327,' upon arrival i was going to pay in cash i then was told that i would need a $--- deposit. when i asked why wasnt i advised of this they couldnt give me an answer . this day and age i am not the only person who doesnt use a credit card and i recently had my identity stolen so i am not ready to get a credit card or have someone else use their is for me. i was very disappointed and felt they shouldve made an exception or at least told me before i came in. i had to resort to sleeping basically outside.',not_happy
id24328,' i stayed here for one night before i went to a concert. i was with my boyfriend and best friend. the furniture in our suite was awkwardly arranged...definitely didnt ideally use the space. there was basically an out-dated over sized tv in the walkway. the bed was very close to the closet. it wouldve definitely been difficult to maneuver a working suitcase through the area. our breakfast the next morning was pretty basic...not very good at all especially the eggs were gross. they were like tough spheres of egg-like foam. the front desk was very helpful. they went out of their way twice to print directions to two places for me. however they were not very warm and friendly. when i called down to the desk to arrange for a wake up call the woman who picked up was very short with me. all in all this place was okay but not one of the better marriot hotels ive stayed in.',not_happy
id24329,' we just got back from our awesome stay at the wit in chicago. the staff especially the front desk & bell staff really went above and beyond to ensure we had a great stay. the state and lake bar and grill had excellent food and again the staff were very friendly and helpful. will definately stay here again if i make it back to the windy city.',happy
id24330,' we live in the suburbs of chicago and decided to take a family vacation weekend in the city. as with most weekends anywhere especially in chicago it can be hit or miss on finding a nice last minute hotel room to accommodate a family. fortunately hampton suites had a suite available. we were pleasantly surprised with the suite and amenities - full kitchen spacious enough to accomodate a family of - indoor pool free continental breakfast and extremely clean. the staff were top-notch and professional. if you are looking for a hotel centralized in the near north area of the city the location is as good as any. unfortunately the big drawback that everyone needs to take into consideration is the hotel is proximity to the fire station. the station is literally -- steps from the lobby of the hotel. our kids are two of the soundest sleepers this side of the moon. they were both awakened at various times throughout the night. it should be noted that this fire station is one of the most active in the entire city of chicago which doesnt lend itself to quiet uninterrupted sleep. our best recommendation is to ask for a hotel room on the southeast portion of the hotel as the fire station sits across the street from the northwest corner of the hotel.',not_happy
id24331,' do not do not stay here! surly staff frequent police visits dirty rooms. do not honor reservation requests. if there isa rating lower than one star this place gets it.',not_happy
id24332,' we made phone reservations based on an undetermined medical need at ucla medical center. we were told that they could accommodate us for a couple nights but then were completely booked for several weeks. miraculously accommodations became available to meet our needs. the property is updated with a limited size for the lobby and breakfast room. you can only make as much space available for such things as the building footprint (which is small) allows. we were made to feel extremely welcome and everything possible was done to meet our needs while my daughter was having surgery at ucla and her daughter was undergoing the stresses of mama in the hospital. the manager and the front staff are helpful and caring. the maids speak limited english and that causes slight confusion but once needs are communicated they too are equally helpful and caring. if you do not want maid service be sure to utilize the do not disturb signs (the night before so you wont be bothered the next morning early). the bed was very comfortable nearly as comfortable as my sleep number bed at home and that is saying a lot from me as i have a severe back problem! breakfast could be accomplished in your own room with coffee tea microwave and a fridge or you could go downstairs to the snack room where a snack machine is available (expensive) and a continental breakfast of coffee many types of tea a variety of rolls jelly peanut butter cream cheese and fruit (apples and bananas) and instant oatmeal are available. the room is small but there is no need to linger over this type of breakfast. my only complaint...and it is not limited to the hotel but shops in the area and ucla med. ctr. as well is the poor quality of toilet paper...worse than cheap tissue paper. perhaps this is typical of california but is not a big problem in the areas that i am familiar with in my home state of florida. there are shops of all types including trader joe is and ralph is where you can obtain groceries and beverages all within --- blocks...as is the ucla medical center which has a shuttle that will pick you up right it front of the hotel. just ask about it at the front desk and about the ucla security escort if you should need such services. if there should be a problem that is unresolved ask for denise (who may be off site as she manages at least one other property) either in person or by phone and she will do her best to solve any situation that may arise. she is a cheerful caring and most pleasant person who goes out of her way to make your stay a happy one!',not_happy
id24333,' nice hotel at a great location. staff are very friendly and helpful. only complain is the elevator gets a little slow during rush hour . dont bother to book a lake view since our room only has a glimps of lake at the right upper corner. its more like a parking lot view. overall we enjoyed our stay and will come back.',happy
id24334,' i stayed at the pod for - days during hurricane sandy. the lobby cafe was most useful when many cafes in new york were closed..prices in the cafe were reduced by --% during the storm as a goodwill gesture. room service was reduced but even continued during the height of the storm when staff were unable to travel due to public transport closures. reception staff were always helpful during a testing time with people trapped in new york due to airpotr closures.concierge very helpful. close to supermarket and numerous cafes in -nd avenue. good compact but well-designed small rooms for single occupants. cost was very competitive..lifts sometimes slow..would recommend for solo travellers wanting lower-cost accommodation within walking distance of many attractions.',happy
id24335,' warning! this place is nasty. i booked a -* through priceline since i only needed one night and was on my own. what a mistake!! dirty floors...dusty everything. water stains on the ceilings..curtain falling off the rod....wall paper border had been pulled down on one wall and the blank torn up wall was left. i could seriously not believe that priceline would give out this hotel. i immediately called priceline who cancelled my order and left my high and dry basically. told me to leave the key and did not a whole lot mroe to help me. fortunately my husband was able to make me other accomodations from home but it was very unpleasant to say the least!!!',not_happy
id24336,' we booked last minute on a friday and the staff quickly gave us the key and prepared the room the french king suite. we needed somewhere clean and quiet and the lafayette house was both. the original windows had another interior window installed overtop so the room was quiet (the windows could still be opened). the bathroom was vintage but clean and charming. the gas fireplace was a nice touch. we were concerned that smoking is allowed in the rooms but a staff member said that an ionizer is used in all the rooms. we were surprised to smell no evidence of cigarette smoke. linens were nice.there is a great bar and grill next door and fun irish pub two doors down so we thought the location was great. all in all less expensive for our family for a place with lots of character.',happy
id24337,' arrived a few days before hurricane sandy.nice clean rooms.was moved to a higher floor upon request.had a nearby parking for my car which was good for nyc.was tough during hurricane sandy;limited menuno room service etc but we were notified ahead of time and was kept updated.felt bad the cable was down so tv channels were limited and the bar does not offer mocktails.',not_happy
id24338,' ive been here with my road crew for - months and i love the bar. steve erica jessica and lilian are the greatest people in the hotel. steve has helped me with my room the most. when housekeeping doesnt even clean my room steve gets me anything i need. usually towels and sheets. my room is always dirty. and i have to ask them to clean it when i get back from work. the housekeeping staff is rude. always rude. the bar is great. the carpentry is gorgeous! thes only basic well liquors and cheap beer. the cheese steak is the best ive had in philly! if wayne makes it. its the best! over all. for an old hotel its alright. dirty. but alright. they need to fix the plumbing. replace carpet fix the elevators and ac units need to be cleaned and deoderized.',not_happy
id24339,' we decided to stay in town to get away from the norm and catch a padre game. the westin was perfect. the room was great and our concierge gave us the perfect trip through the gaslamp hitting a bunch of the infamous bars on our way to the game. it was only a two stop trip on the trolley back and the bar in the huge atrium lounge was still open for a great end to our night. it was a perfect way to get away only miles from home and we are already planning our next stay at the westin.',happy
id24340,' this was not the greatest hotel but was by the cheapest in this nice area of town. the room was small and the bathroom was very tiny. the desk people were very friendly and helpful heck at -:--am the front desk guy went out into the middle of the street and flagged a taxi down for us. i would stay there again because im single but would not stay there with a family.',not_happy
id24341,' i stayed at w for three nights. during check in we discovered that we were staying on a smoking floor. unfortunately the hotel was not aible to give us a room on a non smoking floor. even though we were given an extra filter in our room the smoke was still noticeable. we enjoyed our stay at the w and definitily will be back. w is wonderfull and i just love it. i am a fan!',happy
id24342,' first of all this place is really really cheap so i feel a little bad complaining also the staff were genuinely concerned when i brought this matter to their attention however the sheets here are some kind of polyester blend so even though it may be freezing cold outside you will not need to turn on the heat you will sweat up a storm and wake up wet. i didnt sleep too well once i realized i was sleeping on a mattress that must be drenched with the sweat of a thousand previous guests. i would not stay here again even with it being cheap.',not_happy
id24343,' what a wonderful experience. my friend and i just came back from spending - nights here. the staff went above and beyond...especially sorin. the room wed booked was not ready when we arrived so we were upgraded (at no additional charge) to a penthouse suite with a balcony and incredible view. the hotel is immaculate!!!! not a speck not a spot not a grain of dust anywhere. the food was wonderful...delicious and artfully presented. every member of the staff was so helpful...the lounges were comfy...fresh orchids were everywhere (even in our bathroom)....shower was huge and had - shower heads...cushy slippers...lattes coffee and tea were free...we would go back in a heartbeat!!!! truly a hidden gem in nyc!!!!',happy
id24344,' im never disappointed with club quarters and this is a lovely little hotel home from home right slap bang in the middle of all the action. firstly i have stayed in some pretty impressive hotels in new york over the years and to be honest the snootiness and slow service drives me insane. i like to just come and go as i please and if that is what you like then this little secret haven is for you. funny crazy bar next door - johnny utah is which we went in for a nightcap most nights before retiring. although there is a restaurant and terrasse on the -th floor we didnt use it took a quick look and its very nice. i love breakfast in the deli is and there is a fairly decent one a couple of doors down for those toasted bacon-cream cheese bagels hmmmm!! complimentary wifi and each floor has bottles of free water (from a dispenser) for you. lovely clean bedroom and bathroom and comfy beds. a little piece of happiness on west --st street and -th avenue the location is perfect. would also like to add that i slept like a baby here our room was on the --th floor and very well sound insulated didnt wake up at all. cant wait to return.',happy
id24345,' this was my third stay in the plaza athenee and until this time the hotel was obviously good enough to merit going back to regularly. the check in was efficient courteous and they had a room available before the normal check in time. the only problem i had with the hotel was that this time the put me on the lowest floor possible whcih was the floor housing the conference facility. whilst there was nothing wrong with the room but in the past i was assigned room on much higher floor and this was the first time being given a lowest floor room. i wonder if they are sending a message? thankfully as i had a lot of meetings i did not stay in the room a lot. next time i shall perhaps try another hotel....',not_happy
id24346,' this was my very first trip to san francisco and really the first trip myself and my spouse have been on together. i really pumped myself up for it and picked the fairmont as my top choice specifically. i felt that the location was perfect for a first timer and being such a well known hotel that i would be treated special and well taken care of. that just wasn’t the case. the room was smaller than i had expected but we had a decent view and i really hadn’t planned on spending much time there anyway. the hotel lobby was gorgeous the lounges and gift shops as well. however i felt extremely unwelcome. i guess being under -- with a spouse covered in tattoos you wouldn’t expect that six figures would be my salary. we were either treated as though we didn’t exist or like children. i went to one of the boutiques on - separate occasions and although myself and the girl working at that time were the only ones in the room i was not acknowledged once. i stood at the concierge desk a handful of times on the way out of the hotel with questions and again no assistance. the two times i was assisted the concierge gave me incorrect information about how exactly one uses the cable cars and when i was too exhausted to go find somewhere to eat i was referred to have chinese delivered from (what the concierge described as his top recommendation from china town) a place that sloppily brought me leaking bags of food to my room. when i asked someone about delaying my checkout time by an hour i was told to call the day of checkout to see if it could be pushed back. which seems to defeat the purpose of a later leisurely checkout. plumbing was clearly an issue when each time i went to brush my teeth the sink was clogged and quickly filled with water. a man was given the wrong room number at one point and spent -- minutes outside my door try to pry himself into my room. there was a gap in the seal of the door so the light from the hallway shined through all night. we went down to the tonga room and ended up walking away after no one ever came to seat us. i called one evening to have a cab ready to take us to the symphony because i’ve had experiences with some cabs in other cities not taking credit cards. i was told it would be no problem and there would be one waiting at a specific time. after watching the bellmen hop around assisting everyone coming in and leaving the hotel but us i stood at the end of the street to flag down my own. which is not a problem however if that was going to be the case i shouldn’t have been told otherwise. ordering room service one night was a complete waste of the overpriced menu food i could have prepared myself; with the exception of the chocolate cake which i must say was phenomenal. i do wish it had been more clear and literally mentioned to me about the room service charge per person with gratuity included when i placed the order. maybe that’s naive of me and youre thinking i should have read the fine print but again this was my first time traveling to any other city besides the state i live in and i expected to be taken care of. which i don’t feel is too much to ask. although these were not a necessity to me i also found it odd that such a higher end facility would not already have wifi and parking included; when even many - star hotels do. just because one makes enough money doesnt mean they should be taken advantage of and sucked dry. i was just really let down with the ever so mediocre experience when i was expecting to have a happily memorable stay there a fabulous place to call my own which i could continue to stay each returning trip and a definite place to refer to those close to me. i will absolutely be staying somewhere else next time.',not_happy
id24347,' this hotel is nothing short of outstanding and is one of the best kept secrets in new york. our kids loved it. it is a small boutique european-style of hotel with plush robes for all guest european quality linens and furnishings and the rooms are among the largest in nyc at --- square feet. there is internet access and computer available for us on the -nd floor. every morning there is a wonderful continental breakfast with toast bages. cereals juices coffee yogurt fresh fruit pastries. it is simply fabulous and i would love to stay there again! it also has a great location...a block away from the waldorf astoria and --- blocks from st. patrick is cathedral.',happy
id24348,' very pleased with the hotel! check in was smooth room decor is new bed is ultra comfortable toilet is bright and clean shower is very spacious! also - bottles of water were offered free in the room every day a kind gesture! hotel is linked to a big mall by a link bridge on level -. the mall has a good selection of shopping and restaurants. level - has a hertz car rental this is convenient for car pick-up and return and after hours return is possible. i had breakfast and dinner at the hotel restaurant. quality of food and service are good much better than the restaurants at the mall. would definitely recommend the hotel restaurant. i will definitely return to this hotel if i am in the area.',happy
id24349,' we booked this hotel on hotwire. my son and i arrived around --:--pm from the amtrak station. we had been to houston where i was undergoing cancer treatment. we had limited funds and i know fully well that when using a debit card that they put a hold for incidentals on the card. normally this is an amount between $--.-- and $--.-- for a one night stay. we checked in very tired the hotel restaurant and room service were not operating and i asked for the number of a pizza delivery restaurant. they gave me one and i called to order us a pizza. imagine my surprise when my debit card declined. i went to the business center to check my balance and was shocked to see that this hotel put a hold on my card for not only the incidental charge but for room and tax as well! i advised them of this and they said sorry but there is nothing we can do. i said my son and i need to eat and were going to order a pizza now we cannot. i asked for a manager and he said very curtly we can call your bank tomorrow if you want . i asked since they already had almost $---.-- held on our card if they could simply pay for the pizza if i ordered and charge it to my room. they said no. now from being a former hotel executive i know that they could have done this. so i had a crying child who was hungry. we went to our luggage and scrapped up enough change to have almost enough for the pizza. i called and explained the situation to the pizza delivery store and guess what. they brought us a free pizza. that was service! but as far as this hotel goes. stay away far away. horrible customer service. they simply did not care about our situation at all. a poor excuse for a hotel. hopefully someone in management will read about this and respond but i highly doubt it.',not_happy
id24350,' following my directions printed from the hotel is web site there is no mention of the fact that you pass what looks like a hotel lobby porte-cochere but it is blocked off-inaccessible. this is very confusing since there is a banner across the road that reads sheraton ! we were about to park on the street and walk to what looked like a hotel lobby only to drive further and discover another entrance on the opposite side of the road! only after we checked in did we discover that there are - sections to this hotel (luckily we were in the main section). once we were dropped off and our ride left (-pm in the evening) i waited for someone to attend the spg counter. there was no attendant and the valet seemed confused. the front desk seemed extraordinarily busy for this time of day. when we finally got to the counter we were informed that our room was not even cleaned yet! so there we were in the lobby at -pm with no room and no transportation. once we finally got a room (--:-- at night!) we went to the elevators and got locked in due to a misfiring key-access-only elevator system. when we finally got to our room there was no bottle opener. i called the room service and they brought a cork screw even though i specifically said i needed to open a beer bottle (thanks for nothing veronica!). the room itself was pleasantly decorated and a good size. the main reason we selected this hotel was for its outdoor pool. there is no mention o the fact that in order to get to the pool (which is outside but not rooftop blocked-in with no views and little sunlight) you have to go to the -nd floor of the main building across a bridge then up another elevator to the -th floor. once again we (and other guests) struggled with the misfiring key-access system. deciding to take the stairs on the way back we got lost in a very old and confusing fire stairwell (clearly not meant for everyday use as there were no signs to each floor and most of the doors were locked). the beds were great and the hotel was quiet but there are many other hotels in the area. this one was not special and turned out to be more of a hassle than anything.',not_happy
id24351,' the hotel is well located but is generally dark with a lack of amenities for guests. when there is a function the public bar gets very crowded. most of the staff were fine but not the receptionist. we pointed out there were incorrect charges on the bill which rather than apologise for she agued the case. eg a parking charge when we had no car. at our latest trip to chicago we stayed at the renaisance which was worth the extra cost.',not_happy
id24352,' great location great staff with very nice spacious suites. i stayed in a corner premier suite which was probably about --- sq. ft. with lots of natural light and an equal amout of character. loved the use of hip designs colors materials and textures in the renovation of this historic building - the result is the perfect mix of modern and retro. would definitely stay here again.',happy
id24353,' large comfy and quiet rooms friendly and helpful staff very well maintained and clean in both public and private spaces nice hour free breakfast and evening cookies. very convenient location also and reasonably priced. i can highly recommend the hotel.',happy
id24354,' we were looking for a touch of old new york in a mid town location and elysee hotel exceeded our expectations. the front desk was prompt courteous and helpful in making restaurant reservations. the rooms were larger than expected and serviced without any issues. we enjoyed the monkey bar for its style and atmosphere and highly recommend a visit there. of minor concern was accessing only one elevator which at times caused a delay. for a family of four with - adult children this hotel has everything. the breakfast and evening drinks were exactly as promised and we paid in advance direct to the hotel to receive a discount. we also visited bills piano bar and restaurant opposite in --th street one night and mistakenly left a bag behind. the following morning the hotel manager john retrieved the bag within minutes all secure with cash and documents. what service!! our next trip to nyc will definitely incorporate a stay at the elysee.',happy
id24355,' great location either for business or as a tourist. after a long flight from india all that i wanted was a safe and clean place to stay. it met the purpose. given that it is right next door to macy is & empire state you couldnt ask for a bigger room. the rooms are very functional concierge desk very helpful. and it was right priced. i bought about -- days in advance. cant ask for more in nyc.',happy
id24356,' my daughter and i stayed at the library for our short break in newyork. it was a great location for getting around and we managed to see all the sights. a lovely breakfast - wonderful selection of pastries and breads and fresh fruit salad. a warm welcome and very helpful staff.',happy
id24357,' ive stayed in hampton inns across the country for business and pleasure and have always been pleased with the location cleanliness condition and service--until this time. this property is so nestled away that it is virtually impossible find from any direction unless you have a gps even though it is a only couple of tough (as in rough) blocks from the downtown --th st mall. my room was marginally clean and stocked with a minimalist touch including one set of towels only. the room like the entire hotel needs refurbishing badly. everything from linens to carpets to fixtures have had a long hard life and it smells like it. the television is flat panel hd with lots of movie options but the hotel is too cheap to provide hd cable service. the fitness center which is important to me is bare bones and most of the equipment does not function properly--a major pet peeve of mine! the service was uneven--great desk clerk but the maid barged in on me half dressed even though i had a do not disturb tag on the door. the complimentary breakfast was passable but that is so cookie cutter that it would be hard to screw up. i would stay here again only if it was the only option available which was the case this time. hopefully this property is on line for a face lift.',not_happy
id24358,' this hotel is located right next to the fanuel hall (a bunch of restaurants inside a market) and north end (a bunch of great restaurants and bars) which is very convenient. its clean and quiet and the staff is respectful. the indoor pool and jacuzzi is small but great and clean. the gym is large and offers free headphones and fruit. the only thing i was not a fan of was the double beds in the rooms. also the low ceilings make the room seem very small but its clean and cozy so that makes up for it.',happy
id24359,' i stayed at the roosevelt from may - through may - for my birthday. after previously living in la i knew i wanted to stay at the roosevelt because it is such a beautiful historic hotel...from the tiled floors to the secret lounge the spare room the tropicana bar...and the fact that it was in the middle of hollywood was a plus. you can take the rail to downtown or easily get to west hollywood via cab or car. the hotel was never noisy even when there was a huge private event on the saturday night of our stay... i couldnt hear anything from my room. i couldnt have asked for a better stay everything was wonderful and if i should return to la i will be staying at the roosevelt!',happy
id24360,' we arrived at --:-- am with hopes of dropping off our luggage and were told our room was already available! we were so . the shuttle to downtown was so convenient and the drivers extremely helpful and knowledgeable. our room had a panoramic view of mt. ranier the sky line and the space needle. it was quiet and very clean. we enjoyed the coffee and other amenities. the market across the street and all the restaurants in the u district made it a great location. we plan to return next summer with our kids and will definitely stay here again.',happy
id24361,' during my june trip to new york i stopped by the carlyle to inquire about small suites and an ongoing relationship of -- days each christmas. the bell captain was outstanding in his tour of the rooms. he was friendly and very gracious. the building was beautiful. that is where it all ended. when i e-mailed the carlyle for room rates i got a standard rack rate response. i tried again. no response. so hey im staying at the mark with my family this christmas and hopefully for many to come. response there was prompt. budget considerations were accommodated. i would love to stay at the carlyle but frankly i am much more impressed by a hotel that will do whatever it takes to have me stay with them than a hotel that requires that i do whatever it takes to secure a reservation.',not_happy
id24362,' i really enjoyed staying at this hotel. the staff is phenomenal and very courteous. i had a restful nights sleep which i do not typically have when i am not in my own bed. great bedding the pillows were awesome and the blankets were warm and cozy.',happy
id24363,' when i arrived at the sleep in the staff was extremely helpful and i was checked into my room in no time at all. when i got to my room it was very clean and well kept and definitely is a great bargain. i had a pleasant experience overall. the staff was quick to answer and very helpful. i would recommend the sleep in and will stay here whenever i am in the area.',happy
id24364,' i dont even know how to start and where to start..our sheets had blood and makeup stains all over them. this happened right when we got in to the room at midnight. it took them one hour and -- minutes to send a lady upstairs to change the sheets for us. and i passed out on the most uncomfortable chair in the room. she came up to the room with an old gentleman who was walking with a cane and couldnt help her changing the sheets so we had to help the lady ourselves!(sill i dont know the reason for having the cane man in our room at -:-- at night??? they never changed the sheets after that(we stayed there three nits)it is the smallest room you can ever find.it is just a beda desk a tiny bathroom window and the door! you have to pay -- dollar more per night for an upgrade to a bigger room. want to know how much bigger?--- square feet bigger!(funny huh?) internet service --.-- per night per computer. parking? -- dollars a night! crappy restaurants. you can hear everybody in the hall way when you are in the room. the downstairs club is so loud. if you are at the lower floors you better not plan on getting back to your room before -:-- a.m or u can hear rihanna singing all night long! elevators broke - times(each and everyone). the service was really poor.gosh please dont waist ur money. if you cant afford spending ----- dollars more per nightu r safe to stay where u r at. dont even think about even giviing it a try! ohbusiness center hrs are - am to - p.mand - am to -- pm(- hrs) on satclosed on sund(why do they even have it?) the pool is open till -- p.m but the doors close at - p.m. what the hell?',not_happy
id24365,' loved the location of the westin and the room was done nicely with the heavenly bed and showers. a tad small but i think you get that when you are downtown in an older city like chicago. would have given a higher rating but the service was just terrible! and i dont usually care about things like that. however after being assured that my two separately booked nights had been linked in the system we were locked out of our room for -- minutes while i waited in a line full of customers with complaints just to reactivate my key card. then when asking for a later checkout time i was given enormous attitude and basically hung up on. so we had to leave our bags with the bellman while we wandered until our flight out; when we returned to the hotel to collect the bags - one was not even tagged and they were in separate places. i would definitely stay there again because of the location and quality for the price but the hassles just put a bit of damper on my vacation weekend.',not_happy
id24366,' stayed here for salesforce.com is annual conference. pros - excellent price! friendly stadd good location near market street bart moscone center etc. cons - my room was filthy. yellowish-greenish stains on my bed sheets the tv was a from the ----s and the color-resolution made everyone look purple base-boards and floor molding was gross (stains dirt etc.). wore my socks in the room and when i laid on the bed my socks had picked up a lot of black hairs from carpet (gross)! the staff allowed me to change rooms. the new room was a little cleaner.',not_happy
id24367,' i ended up at hotel rouge via a priceline auction. i was somewhat put off by the hipster website and a raised eyebrow when i mentioned the location to a colleague but was pleasantly surprised by my stay. evidently according to the colleague who works nearby the hotel has somewhat of a reputation as a loud place. it does have this hip type image and a bar. however i saw no evidence of that during my stay. the room was a very nice size everything worked well and it was very clean. the front desk staff was very friendly. the only hiccup was with the room service which i would not recommend for dinner. it was not served promptly the dessert was missing when it arrived the food was mediocre. it was also expensive which i can accept with room service but not with so many gaps. i was surprised when after i had to call down to inquire about the dessert there was a new bill presented with a charge for the dessert when it was finally brought to me. to the credit of the waiter when i questionned whether that was appropriate he said that he had questionned it too and i was not charged for it. (in my experience with room service it is pretty much standard to not charge for a missing item when there is a mistake such as this one). i had the room service when i arrived late my first night and later discovered that the hotel really does not have a full service restaurant so that may explain the quality of the food. similarly the breakfast was overpriced for a limited offering similar to what you would find in a holiday inn express for free - precooked eggs in a hot pan. id definitely stay again but would avoid the food.',happy
id24368,' my wife and i stayed at the standard in september of ----. within -- minutes of arriving my wife sliced the bottom of her toe on a very sharp glazed tile at the entry to the bathroom. the bathroom floor is raised by about two inches; a very dangerous design. my report of the injury was met initially with indifference. we spent our first night in new york in the emergency room where my wife received eight stitches. upon checking out i again addressed my wife is injury. we were asked to provide information to their insurance company. for the past six months we have been requesting compensation for my wife is medical bills. we have received nothing. we have been ignored and delayed. we have received redundant requests for information we have already provided. i would encourage you to avoid is hotel as they clearly do not care about their patrons. such a major disappointment and incredibly unprofessional. disgusting.',not_happy
id24369,' this is one of the best city hotels ive been to. the rooms are nice and large but only a couple of them have any sort of interesting view. the service however was exceptional. from guest recognition to the servers on the terrace nothing was too much trouble. the dining was also great though sf has a lot of top-notch places to dine. i left feeling refreshingly impressed.',happy
id24370,' booked reservation for four through marriott several weeks before stay. when we got there the room only had one bed. had flown in from the east coast...tired. staff not helpful in helping us find accomodations. called marriott --- number and custermer service representative was great and got us a room at the marriott near the moscone center (which is much better located for getting on cable cars and bart). would highly recommend the marriott at moscone center. this hotel seemed nice but it is in the middle of a neighborhood and middle on trolley line. suspect you would be lucky to catch the cable cars near the hotel because of where it is situated on the line and if crowded you are not getting on.',not_happy
id24371,' i visit la - or - times each year. the crowne plaza isnt our first choice hotel mainly because it is more of a business hotel and we prefer a destination hotel which this one clearly isnt. however when we do stay here we are always pleased with the property cleanliness service and value for money. for out of town visitors wondering just how close this hotel is to beverly hills you will not be dissappointed. beverly drive runs parallel to rodeo drive and if you walk about a half mile you will be in the main shopping and restaurant area of beverly hills. the parking is plentiful (although the headroom is a little low for extra large suvs with roof racks). the club floor breakfasts are great if you can get an upgrade and the staff are discrete and the free wifi is handy. some of the rooms have a not too exciting view but if you ask the front desk will likely give you a high floor facing in the right direction if they can. the hotel is on the crew hotels list for a bunch of major airlines so there are often flight crew wandering around in the lobby. the pool is fine but is in the front of the hotel adjacent to the registration parking area. this isnt really a problem but adds to the feeling that this is a business hotel where they have installed a pool so they can say they have one. anyway if you are looking for a good value hotel in beverly hills where you dont want to stand on ceremony or star spot then the crowne plaza is for you.',happy
id24372,' it is a holiday inn so expectations were measured. the location is the main draw here - ideal for fisherman is wharf alcatraz etc - just dont expect opulence. the staff seemed professional enough and there was a denny is near-by should you need something quick and easy to eat. the rooms were acceptable and clean enough.',not_happy
id24373,' stayed here this past weekend with my wife and daughters. the hotel location is fantastic - theater district a few blocks from rockefeller plaza st. pat is cathedral etc. no parking here but there is a garage across the street as well as another a block away. check in fast and trouble free. people at front desk nice and willing to help you with attactions. lobby nice elevators could use updating (no biggie). our room was larger than i anticipated actually for nyc. - double beds bathroom (tub). room and bath were recently refurbished however they could use a few more paintings on the walls as they were mostly bare. the dressers were pretty beat (chunks missing out of them) tv was an old tube style that sat on the dresser. beds were comfortable towels were decent as well. room was quiet but it was bright inside at night due to the office building next door. it fit our needs as a place to sleep for the night and you couldnt beat the cost and location. our initial impression was were not too thrilled with it but that changed when we realized we saved $--- a night over other places in nyc and the real only negative part of the room was the dressers being scratched-gouged. again location is great. gave it a - due to this. if the furniture was replaced a solid -+.',not_happy
id24374,' we stayed labor day wknd last yr it was our first time. we were going for a fam. vacation so the waterpark was our reason choosing agr and we were so glad we did! the pics and description were exactly what we got. we have - boys (--- &-) and we all had a blast! the check in line was huge but it moved very quickly and they served us samples of ice cream while we waited. staff was friendly informative & helpful. the room was enormous to us. the dining table had - chairs! had a small kitchen so we brought coolers of food which made it much more affordable for us to be able to go. one good tip: run water only thru coffee pot & pour into cupo noodles for a quick-cheap lunch with sandwhiches! we got an amazing deal from being a fan on facebook!! the lazy river was our absolute favorite only thing was alot of people took the tubes with them when they got out so there were tubes stacked up all over the park not being used yet many had to stand in line to wait for a tube to get in the river.... our kids still talk about how much fun it was and we will definately be going back this summer! ill be watching for great deals on facebook to make our reservations!',happy
id24375,' first face of the hotel is the valet team: gentlemen all welcoming helpful efficient and courteous. second team is reception: smiling gracious patient professional and pleasant. rooms (i have been in many) are comfortable and non-commercial. internet is fast and free - one can save $---to-$-- a night in that alone! location is excellent for central denver. close to parks museums public transport walking distance to professional sporting facilities multiple good restaurants near by. i usually visit for reasons of business but have brought family and friends all of whom enjoy the experience.',happy
id24376,' good price & close to airport. sleep number bed deflated on my side. room a little cramped because of large coffee table. bathroom had no fan and door hit toliet. restaurant had captive audience if you dont want to venture out to find a place to eat. high prices and not a big selection. over all nice place next time i wont take sleep number bed.',happy
id24377,' quiet rooms with very comfortable bedding. excellent and efficient service...no waiting. prompt bellman. terrific park and fly packages....from free to really really cheap. really nice ambiance and super close to airport. nice restaurant downstairs with terrific menu; met the chef and thanked him; unusually good food for airport hotel and expansive room service menu. downside: not a great wine list and (shock) no mini-bar. it is a steal...--- a night for an excellent and comfortable and sheik hotel room. relaly a true bargain. great place to begin and end your vacation or fabulous for business travel.',happy
id24378,' my husband and i stayed at this hotel for - nights beginning may -----. we chose it because of the location (across the street from tkts and near lots of theatres). the decor is certainly different than typical hotels. my husband enjoyed the funkiness but i was less impressed. the room they initially gave us was very noisy so they moved us to a higher floor (--th an accessible room) which was better. the furniture needed painting and the bathroom had no counter to put anything on. the sink even had nowhere to put the soap so it kept falling into the sink! dont they think of these things? the room was a bit dark. the service was okay but the concierge we asked for help was not overly helpful. overall i was not impressed. we also stayed at the westin essex house for - nights for only slightly more money and it was much more luxurious.',not_happy
id24379,' on the whole the peninsula chicago is a nice place to stay. the location is top-notch the rooms are very good and the public areas are nice. the service is on the whole what you would expect from a hotel in its class and price range. however not always (completely uninterested waiter at breakfast absent check-in staff on arrival very tardy bell-hop) which means in my book that the peninsula chicago is merely very good and not excellent.',happy
id24380,' booked this hotel after seeing the beautiful pictures online of a great new hotel but as we drove towards the area i was terrified at what i saw. hoping the area would get better we continued on to the hotel but it just got worse and we decided not to stop. (luckily they did not require any payment if we cancelled before - the day of our reservation.) there are several abandoned and boarded up buildings within a block of the hotel graffitied walls and people loittering in the streets. i wasnt surprised to read there was a stabbing in the hotel a few days after our intended stay. if you like to feel safe dont stay here!',not_happy
id24381,' we just celebrated my son is birthday with a two day stay at the colonnade. we had an amazing time with my son and his - buddies. the roof top pool is simply amazing and the attentive staff combined with excellent food made us extend our stay another day!! do yourself a favor and stay here the location is great and the overall experience will have you coming back every time to the colonnade hotel.',happy
id24382,' this is in a great location near all the historic sites. room was adorable and the breakfast was delicious. staff was helpful and friendly. old philadelphia charm makes it a definite place to stay if we ever get back to philadelphia again. we highly recommend this hotel. so cute it would make a great honeymoon spot.',happy
id24383,' stayed here to allow for easy access to a seahwaks football game and it worked perfect. we ended up getting a corner room which was very big and had amazing window space and enormous bed. only about a -- min walk to football stadium and short cab ride to nighclub district. lots of restaurants near hotel and they have parking available (for a cost)',happy
id24384,' we have stayed at affina several times and had a great expierience. jessica at the front desk sent us a bottle of wine with ice such a nice gesture. i also have to say the security officer out front was very nice as well and always willing to help you get a cab or directions..david is his name..as was zoilo...cant wait to go back.. beds- sheets awesome! clean rooms.. cvery close to madison square garden and penn station. roger and lorry....',happy
id24385,' this is a nice modern hip hotel close to times square. the outside of the building is beautiful. i visited this hotel twenty years ago and liked it better back then. why do they always change a good thing? they are in the process of remodeling the hotel lobby which was a bummer. the infamous library bar is gone. the rooms are nice but have become generic vs how they were back in the day--almost alice in wonderland like. just really special and creative. this hotel has no extras--no refrigerator or coffee maker in the room. no breakfast coffee or muffin. no newspaper delivered to your room. for almost $----night it would have been nice to have something special to make me want to go back. staff seemed very impersonal. all in all though i might consider staying here again.',not_happy
id24386,' i have stayed at shearatons around the world but have never had service like that in seattle. the worst being in the bar - restaurant after waiting for over -- minutes for service in the bar and two waiters standing looking at us and going to the bar myself for service ( and completely ignored by the barman) a waitress informed me they were off the clock when asked why they were still there she didnt understand the irony i was installing. i told her it was the worst service i had ever had in a sheraton and she argued the service was great ( god knows where the idea that the customer is king comes from but obviously not seattle ) i left the bar without a drink (the barman still ignoring me). i could not get service at check in due to the long queue of people checking in at --.-- hrs so decided to try from my room. i called guest relations who advised me that the bar is run by a separate company and not sheraton ( a surprise to me) but put me through and was advised no manager was on duty ( even bigger surprise ). returned to guest relations could not speak to duty manager as they were dealing with another guest ( surprise surprise with my experience)but eventually did speak to the on duty manager. will i stay in a sheraton again???? i dont know will i stay in the shearton seattle again not whilst i have a pulse. there is no reason for poor service and shame on you sheraton for putting up with this behaviour.',not_happy
id24387,' the hotel is undergoing a complete renovation and guests seem to be in the way. no lobby to speak of no restaurant or snack bar no room service dramatic delays in checking in and getting luggage that had been checked onh arrival. my roomj was supposed to be renovated - it had some new furnature filthy carpet peeling door no grab bar in shower (shower was in tub that was --% blocked by sink. very poor accommodations for full price with no adevance notice about construction.',not_happy
id24388,' stayed here over st patricks weekend - the hotel completely lived up to all the reviews - wil definitely stay again !',happy
id24389,' my husband and i just returned from a weekend stay at the hilton checkers. we are budget travelers but we like nice hotels so we used priceline to book our stay and got a fair deal - about $-- per night. as we booked on priceline we did not know the name of the hotel until after we paid just the location and the fact that it was a --star but i was hoping for something a lot better than what we got. unfortunately the hilton checkers underwhelmed me. the pros: - okay location: many reviews of this property herald the location in downtown la. yes it is true the hotel is located right in the middle of downtown on grand avenue overlooking bunker hill. the walt disney concert hall and moca are right down the street staples center and la live are right around the corner. however...in the grand scheme of things i didnt consider the hotel is location to be that much of a plus. la is not like new york city - the touristy sights to see are rather spread out. in the case of the hilton checkers the location is not that big of a perk - youd do better staying slightly out of town (inland where the rates are much cheaper) and driving in to see what you want to see. on the downside the hotel is placed right in the middle of a business district which is great if youre traveling on business not so great if youre trying to find an open mcdonald is for breakfast on sunday morning. many of the coffee shops-restaurants nearby close early or arent even open at all on the weekends. the safety of the location is somewhat debatable - we had no problems but a few blocks over (towards broadway) is not a safe place to venture alone after dark. be aware of your surroundings and take precautions. - guest service: as someone who has worked in several hotels and stayed in many service is a huge priority for me. the service here was good - no more or less than what i would expect staying at a hilton. the night we checked in was fairly busy some sort of filming was taking place at the rooftop pool so there was a fair amount of commotion in and around the outside of the hotel. we did have to wait to check in as there was only one employee manning the desk but she was perfectly apologetic. since we booked through priceline there was no way to guarantee the room type - and we were given a room with two double beds. a little disappointing but the hotel was fully booked and the front desk said that we would be able to switch rooms the next day. we did end up switching to a room with a king bed and of course my husband left something behind when we moved - by the time he went back to check the room was already cleaned. he thought the item had been stolen - however we checked at the front desk and the lady there was happy to contact housekeeping and recover it for us very quickly which was appreciated. she also gave us a late check out (- pm!) which was also so helpful. we hate being rushed out of hotels with early checkout times and didnt feel that at all here. the cons: - building: the building itself is old but it has been renovated. the rooms are incredibly small - our first room was a double on a corner and we thought that was tiny. our king-bed was barely navigable but as we were only staying for a short time not that big of a deal. if you are looking for a roomy place however the hilton checkers is not for you. the bathrooms are roomy but need work - in our first room the shower had some mold on the ceiling and walls. im not a picky person but a --star hotel should not have that problem. our second room was better but i noticed neither had any sort of fan or ventilation system - isnt that against some sort of building code? amenities: the pool is on the rooftop and is also minuscule. they boast about spectacular views on the website to detract from the ridiculous size of this space. there is barely room for - lounges and the pool is probably - feet at its deepest maybe ----- feet long and about five feet wide. it is a glorified hot tub and it was a huge disappointment for us. the rooftop location is charming at night but during the day is mostly in the shade and less than awesome. there are no extra perks with this hotel - no breakfast no robes no fancy toiletries. it is very basic all around. parking: $-- a night for valet? ridiculous. even if you are in downtown there is no reason to pay that much - we parked at a park-and-lock (athena parking at --- s. grand less than - blocks walk) for the weekend and paid a $-- maximum per day. our car was perfectly safe and unharmed and the walk down grand even at night is completely safe. there is a self-park option right next door to the hotel (beneath an office building) but it is $-- per day. save your money for a nice dinner and take a walk. hilton should be ashamed to charge so much. overall if you are travelling solo or on business for some reason the hilton checkers is probably perfect for you. however if you are looking for a couples or family getaway id recommend staying out of downtown - look near the lax area or burbank and youll find cheaper roomier and better-located options.',not_happy
id24390,' as people have said before never again the service couldnt get any worse. staff was rude and not helpful you just get the run around. stay away.',not_happy
id24391,' beautiful hotel. rooms. view. location. loved the pool and gym. my issue is when i cut my toe in the bathroom. the glass door is not raised enough and in the middle of the night it got stuck and the door is so sharp it cut through my toe. in informed the manager in the morning my worry if it was my child is his toe would have been severely injured. it seem like a major concern which worried me if all the rooms have this issue other guests can get injured. the next day i called for my room to be made up in the morning and when i returned it was still not made up. looked like the started and just stopped! i had to call down again which is upsetting considering this delayed our night and you pay for service here. very disappointed in this hotel. i love the china dans never had a bad experience. the management here should make sure everything runs smoothernandnguests should never feel under appreciated.',not_happy
id24392,' heading to a cruise and booked this through priceline. i have to admit i was concerned over the stay since the ratings werent really that great. let me tell you that the price is quite reasonable the staff is great the room is clean well furnished with refrig and microwave internet access is fast really good for a hotel in-room coffee maker is ultra clean and the bathroom is small but spotless. sink with nice mirror is outside of the bath so that makes things a little less tight. our had a very comfortable king with great pillows (i need some of these for home!). the location is excellent with tons of restaurants nearby and wally world just down the street for last minute pickups. we did not use the cruise shuttle as i made other arrangements nearby. only thing i noticed was the older tv but hey..it still works. do not hesitate booking this one. it is a++++',happy
id24393,' just like the old saying about real estate the location is the big selling point for the hollywood orchid suites. youre just steps away from an entrance to the hollywood-highland mall that fronts hollywood boulevard so all the great hollywood attractions are within easy walking distance. the free underground garage is a convenient bonus in a city where free parking is largely unheard of. this establishment looks like it was once an apartment building. imagine a one-bedroom apartment with a queen sofa bed (or a king-size bed) in the living room and youll get the picture. with an apartment-sized full kitchen and dining area you can make all of your own meals although the complimentary breakfast is fine if you like cereal muffins bagels donuts and fruit. if youre serious about cooking for yourself stop by the ralph is on n. labrea ave. near fountain for groceries. or check out the ---cent only store at n. labrea and willoughby that has a large grocery department including baked goods frozen food and fresh produce. the front desk staff was very friendly and the common areas are quite clean. there is an outdoor pool and a roof garden for relaxation after a long day of touring. because the kodak theatre building is between you and hollywood boulevard it is pretty quiet too. for what youd pay for a simple hotel room nearby here you get a fully-equipped oasis for your hollywood adventure.',happy
id24394,' this hotel has nicely renovated suites but that is where the good news ends. we are hilton honor members but that means nothing to the management here. if you think you can check in at the stated check-in time at -:-- dont get your hopes up. we couldnt check in until -:-- but had to check out on- time the next day. i asked if they would compensate us for that somehow (maybe a free drink or breakfast) i was answered with an indifferent no we dont do that! i requested extra towels but never got them. there wasnt any extra toilet paper in the room. we asked the concierge where was a good place to eat and she snapped everything is booked until --:--. she eventually got us a reservation but it was grudging. odd job for someone with this temperament. we travel frequently and this is the first time i have been motivated to write this kind of review. luckily most of our travel experiences have been positive.',not_happy
id24395,' stayed at the millenium in october for work for - nights in downtown la. not a lot going on in downtown la after -pm. we were working a convention at the convention center. hotel: anyways walking into the hotel - it is impressive. beautiful foyer chandeliers high end restaurants etc.. hustling and bustling. great to go here for dinner but not to stay the night. the fitness center and pool are great also. restaurants: esmereldi is good food and good breakfast but pricey. sai sai - expensive sushi but really good food and atmosphere. sports bar: a little dirty but the good pub fare. rooms: this is where the millenium lacks. old carpets small rooms old beds really old tv is and they were small. getting the internet was a pain. long hallways to walk down. bathrooms had poor water pressure. overall: the millenium is historic but it peaked in the ---- is when dean martin and company used to ang out there - as is seen in pictures all over the property. not a great place for business travellers.',not_happy
id24396,' the alexander inn is a wonderful hotel! -the location is perfect. walking distance to the historic sights rittenhouse shopping antique row and theaters. -the staff is extremely helpful. they even offered to hold our luggage after we checked out so we could tour the city uncumbered. -there is a tasty breakfast in the morning and free fruit throughout the day. the room was clean and spacious. there is also ---hr gym and free internet. we absolutely loved this hotel and would stay again if we travel back to philly.',happy
id24397,' we have chosen the marriott marquis in the past when visiting times square. this trip we wanted a smaller hotel and the renaissance was just right. spacious room nice sized bathroom. modern and clean. great concierge service. we enjoyed appetizers and drinks in the r lounge overlooking the city. recommended.',happy
id24398,' engaging friendly staff started and ended with the cab stand-bellmen ....and included check in bell stand surprised housekeeping who was double checking her work as well as maintenance staff encountered. thank you! central location and beautiful historic facade and lobby compete for this visit is other strengths. we stayed on --th floor in the newer tower. know the difference between the two towers. view was incredible and windows open oh-so slightly to get the latest bay-city breeze. we requested at reservation time our typical quiet location away from the sound of elevators and vending ; our request was honored without prompting at check in. heavenly bed. after -- mile stinson beach area hike and early a.m. travel starts bed was what the doctored ordered. bathroom and amenities: shower pressure perfect. towels all newer. water took a bit to warm up some a.m.s. long hair not ours stayed on bathtub wall for three days. room: typical modern westin clean lines and colors from about -- years ago and showing signs of age though still adequate and restful. small cons: furniture dings condensation peeling on bath frames stain on floor each night could hear neighbors close or open curtain tracks tub backed up during every shower leaving - inch of water to step out of (quickly at that) elevator wait slower on the busy weekend elevator buttons went psycho and --- of buttons lit up and stopped on each of those floors (no there were no children in the elevator before us) and on another time elevator stopped on our floor but displayed the next floor down on digital display. i suppose it is good in life to have challenges to conquer and overcome to test one is priorities. :-) rm----',happy
id24399,' we booked this -.- star hotel through hotwire - and we got a --star (and that is being kind) room at the radisson. please note that it was - oclock in the morning with a --month old who needed formula and we only had - hours to sleep so it was not worth the effort in talking with the front desk and trying to resolve the situation. immediately after booking through hotwire i attempted to call the hotel and confirm if they have a shuttle. after -- frustrating minutes of dealing in telephone limbo world i was finally able to ask the concierge if they had a shuttle. he assured me that it ran every ----- minutes and that we need to wait under the hotel shuttle sign. we watched the marriot shuttle the travelodge shuttle the etc. etc. shuttle drive pass twice before the sheraton-radisson shuttle finally picked us up after -- minutes. the hotel looked nice and i am sure worth the -.- stars but at -am how much would you pay attention when all you want is a nice clean room to lay your head. the room overlooked the beautiful bright lights of the lax entry signs. the carpet was damp and mildew around the in-room refrigerator. the sleep number bed displayed an error message when trying to adjust - therefore it was like sleeping on a deflated air bed. the window valiance was dirty and looked as if it came right out of an -- is movie. one of the photos above the bed was missing. the worst part we paid through hotwire and i just checked my credit card and the radisson mistakenly (by thier own ommsion) charged by credit card. overall i was very disappointed in our hotwire - radisson experience at lax and would not recommend that anyone go through what we had.',not_happy
id24400,' i have just returned from a - night stay at the hotel st james. like many previous reviewers a was slightly nervous about what to expect particularly since i am a lone traveller! however i found the hotel to be a pleasant surprise. there were a few hiccups: for some reason the room had no curtains - not a problem at this time of the year but i would imagine that could be a problem during the summer months. the shower was not much more than a trickle and the temperature of the water was erratic - so i had baths instead. the windows were a little noisy and even though i was on the --th floor i could hear the traffic-noise during the night. the air conditoning was noisy but effective - i always travel with ear plugs anyway so this wasnt a major problem. i was slightly irritated by the envelope on my bedside table with the words tips for the housekeeping staff written on the front. i resisted the temptation to write here is a tip: dont assume youll get one . however for me the good points far outweighed the bad. the staff were all really pleasant and helpful with advice and tips. although my room did not have a hair drier i knew thanks to a previous reviewer that i could borrow one at reception while checking in (which was in itself an efficient process). the location was very convenient and there is a really good deli two doors down (plus a cafe next door which i didnt get around to using). the room was a good size and spotlessly clean with a substantial supply of towels etc. yes the lift was a bit slow and antiquated but at least there was one. i am amazed at previous reviewers who have been sniffy about this hotel. yes the decor is tired and you dont get a choice of pillows(!) but you get what you pay for and if you want -* luxury go pay -* prices.this hotel doesnt sell itself as something it is not but if you are fussy about the finer things in life this is not the hotel for you. i only used the place to sleep and shower anyway and i would happily stay here again - i even left a tip for housekeeping!! an unrelated nyc tip for other lone travellers: some nyc restaurants are reluctant to seat single diners - last year i was begrugingly given a booking at patsy is italian restaurant and on this trip was unable to get a table at carmine is restaurant which was recommended by hotel staff. the door staff told me the portions were very big and would be too much for a single diner!!',happy
id24401,' brilliant hotel. had a very spacious room that was spotlessly clean. even though its in the centre of things its very quiet at night. times square is just a short walk away and macy is is practically next door! in the mornings there was free coffee tea and hot chocolate which was lovely. very helpful friendly staff. try to get a room overlooking the front as youll have an amazing view of the empire state building! would definately go back.',happy
id24402,' i stayed in this hotel for two nights and was completely satisfied. the staff was courteous helpful and available. the room was clean and spacious and i even found the bed to be extremely comfortable and i have had back surgery in the past. the price was reasonable and location was suitable with public transportation readily available. front desk representative jackie treated me like royalty. this hotel is definitely a priority for future visits to chicago!',happy
id24403,' using the bathroom faucet a bunch gunk came out from behind the faucet. the fridge microwave and desk light didnt work. clerk said oh? sorry. to use the micro we had to move it to the night stand and unplug the clock. carpets filthy. thank goodness i bring flip flops to wear in hotels. they also need more help on a saturday evening. people across the hall awake at -:-- in the morning loud door propped open with noise and smoke going into the hall.',not_happy
id24404,' cant say enough good things about this hotel from the staff to the room to the hotel breakfast all our expectations were met or exceeded. wonderful friendly and helpful staff.',happy
id24405,' my assistant booked me at the mosser to save some money. my wife joined me for this trip and we were pleasantly surprised by the mosser. we had a great room on the -th floor with excellent ventilation; very light and airy place. the restaurant next door is excellent -- we ate their - times. this is a great location to moscone convention center and the powell cable car. we recommend it. if you want to go real inexpensive they also have some rooms with hallway bathrooms. we had our own bathroom so the flexibility here means well keep this on file for the future.',happy
id24406,' this was our -th time staying at the affinia -- we were staying for - days and love the location and the staff. our room wasnt ready when we arrived early we request the room we had the last time so we went across the street for lunch then to century -- and lord and taylor is for some shopping. our room was ready when we arrived back from lunch and shopping. once getting settled in the room and getting ready for dinner at becco is on restaurant row and the the show my first time at the new world stage we thought wed have a cocktail on the terrace that is when we found out the door wouldnt open. on the way out that evening we mentioned it to the gentleman at the front desk. the door was fixed the next day. we love the staff the doormen welcoming us in each time and making sure we know where we are going when we leave the hotel. the the front desk making sure we have everthing for a pleasant stay at the hotel and the maids who will go the extra mile to make sure the room is prefect the are worth that extra --% of my bill we leave them. thanks to everyone at the hotel and looking forward seeing you all again in may ---- with the girls this time.',happy
id24407,' i stayed here earlier in the year when i was in austin for sxsw and liked the place. the staff were friendly the bed and room were comfortable and i had no complaints about the hotel whatsoever. there is a number of restaurants nearby to eat a couple of gas stations about -- minutes walk away to get essential supplies and a walmart not too far away if you need anything specific. the only possible downside is that it is not an ideal place to be if you havent got a car to get to and from downtown. it is a fair walk to the nearest public transport and while the shuttle service available for sxsw was frequent and quick getting cabs everywhere at any other time could end up making the trip much more expensive.',happy
id24408,' i stayed two nights at holiday inn express hollywood walk of fame and i was incredibly impressed with the overall experience. ive stayed at a lot of holiday inn hotels for work and id have to say this is one of the best ive stayed in yet. the hotel was in the perfect location for hollywood tourism. within walking distance to hollywood blvd i walked down to the kodak theater and the chinese theater. while i was there a movie premier was going on and it was great to see it all happen. the room was very spacious and the best was quite comfortable. the only challenge to the hotel was the elevator switch; if you are in the top floors you have to transfer elevators. but that really wasnt too big of a deal considering the location and great rooms. parking was $-- a day which was kind of lame. you wont be disappointed with this hotel!',happy
id24409,' we stayed here for three nights for our anniversary. we were checked in by a nice guy pablo i believe and headed to our room. upon arrival to our room we were excited we got upgraded to a suite. we walked in the room and there was not a real bed. there was only a pull out murphy bed! not my ideal bed to stay in for our anniversary or ever for that matter. called down to the front desk and they scooted around the issue. we told them if that is all there was that we would at least need blankets for it. it took - hours one trip to the desk and - calls for our blankets to arrive. the bathroom had a roll in shower with a curtain so if someone was showering no one could get ready in the bathroom or theyd get wet from the water. there was no place to put make up or a curling iron around the sink. so thankfully the room had a huge conference table. when it comes down to it we didnt have a suite we had the middle of a three room suite that is probably used as a conference room and occasionally to have extra people sleep in. i stay in hotels --- days a year and have never once been put into a room without a real bed. when bringing this up at the front desk after our first night(backs hurt) the guy was very rude and said there were no rooms to switch to yet a few hours later someone else said that there were rooms to switch to. we decided to just keep the room and save the hassel. it had a nice view over the pool and it is just a pain to have to pack-unpack. this hotel had a great outdoor pool although it is hard to get sun beds and towels we used it every day. hadnt it been for the nice pool our stay might have been more sour than it was. after - nights in the murphy bed my back hurt pretty bad and im well under --. all in all if we had gotten a normal room i would have probably rated this a lot higher. please dont let this review persuad you to look elsewhere im sure the other rooms are great! great location always felt safe!! i will mention i got a very good deal on this hotel through hotwire which may be the reason we were put in the room we had.',not_happy
id24410,' i stayed here for two nights for a psychology internship interview at the henry ford hospital. they gave me a reduced rate because of that plus there was a free shuttle to and from the hospital. the place was beautiful clean and friendly the internet was free and the breakfast was free and great. however the location and amenities are not the best. it is far away from the airport so the taxi ride to-from the airport cost a bit of money. plus it is situated in a residential area without nearby places to eat (i.e. as opposed to a more typical hotel which often shares a parking lot with food places). im sure most people would love the ambience but i am just not a antique inn type of person. it looked felt and smelled like a little old lady - not in a bad way just not my style - i dont like lots of lace and odd dark colors slanted ceilings frilly curtains wrought iron fixtures etc. oddly there were parts of the upper windows without curtains so i could not make it completely dark at night. i asked for a wake-up call both nights but it only worked one night. however i am staying there again for another detroit interview in a week because of the free shuttle internet breakfast service etc.',happy
id24411,' loved the clean modern design of the lobby and rooms. plenty of storage in the marble bath with glass shower and european soaking tub. my favorite spot was the patio in back of the hotel. no outside pool but very comfy chairs with huge pots of flowers looking over the water to the children is museum. my only complaint and it is an important one to me is that there was no coffee maker in the room. one of the pleasures of staying in a luxury hotel is enjoying a quiet cup and reading the paper before heading out. room service coffee was exorbitant. a coffeemaker could be rented for $-- and then $-- a day. it is not the money as much as the inconvenience. speaking of pricey parking was $-- + a night. we enjoyed dinner at ltk (legal test kitchen) and breakfast at the new flour bakery on congress and farnsworth. the best scone i ever ate. dinner at hammersley bistro is always a treat. that chicken deserves it is reputation. the rhumba bar at the hotel was very popular and noisy. we opted for the quiet comfort of the rowes wharf bar just down the street. would also recommend the new institute of contemporary art. it is within walking distance. make sure you check out the view from the -th floor gallery and pick up an ipod at the admissions desk to listen to a free self guided tour.',happy
id24412,' i recently spent - nights at the comfort suites located at --- n. michigan ave. in chicago. i stayed there in ---- and was treated so well that i went back there again here in ----. the location is perfect for visiting chicago and the whole staff is extremely helpful and do their best to help you. i highly recommend it.',happy
id24413,' the staff is wonderful especially neal who warmly welcomed and entertained us during checkin. rooms are adequately appointed with the amenities one would expect of a hotel near times square. initial impression based on lobby could be negative as the area is dimly lit. wait a minute and take it all in the lighting is appropriate for the nautical theme of the room hallways. we would certainly consider the royalton on our next ny visit.',happy
id24414,' for this girls trip the intercontinental was within walking distance or a short taxi ride to everything we wanted to do. purchased through hotwire we got a great price for all the eminities offered and the location. six women paired up in - rooms for our - nights and were glad we splurged on the space and so we wouldnt have to worry about getting ready because we had one restroom for two people. the rooms had two very comfortable beds great pillows and nice sheets. they were spacious and had plenty of plug ins on the desk although i prefer them on the nightstand so i can charge my iphone and have the alarm set and the noise maker app going. the only complaint we had was with the mirrors and their placement in the bathroom. if the full length mirror had been placed on the wall outside opposite the closet two people could have been getting ready at the same time. the doormen were very helpful and the guys out front got us a taxi within seconds of stepping out onto the sidewalk. front staff was efficient. we used the concierge once to get tickets on the red bus tour and it ended up being a fiasco. still not sure exactly what happened so just be sure you know which tour your tickets are for. the todd english restaurant-bar staff was very good. the food was very expensive but expertly prepared and plated. the bar had a nice selection and ended up being out go to place to gather and have a glass of wine before departing in the evening. overall we all agreed we would stay here again and would recommend it to others.',happy
id24415,' we stayed here with our two young boys on a trip to the columbus zoo. we stayed on the -th floor in a king suite which was very comfortable and well laid out. it had a nice sized mini fridge starbucks coffee for the the coffee maker (which my wife loved) and very comfortable bed. even the sofa bed was comfortable. it has an outdoor and an indoor pool which were nice. it was -- minutes from the zoo which was convenient and there were plenty of nice restaurants nearby including graeters ice cream. the staff were friendly and accommodating and the room spotless. we enjoyed our stay and will certainly consider returning if we are in columbus again.',happy
id24416,' not clean unfriendly staff dark rooms a lot of noise from elevator and club-bar. gym closed and no information about this was given before hand. bad bathroom products. other guests complained about the same thing when we checked out. i would never stay here again.',not_happy
id24417,' this old hotel has beautiful woodwork and some grand old furnishings that once must have smacked of royalty. these days they seem to be collecting dust or waiting to be repainted or refurbished. the rooms facing away from the street may be quieter but they also tend to be dark and unappealing. the location is somewhat convenient to downtown but the neighborhood has little to offer in the way of restaurants or interesting walking trips. at around a hundred bucks with a nice expanded continental breakfast youll be getting your money is worth in a town that is not known for cheap lodging.',not_happy
id24418,' the hotel had everything we needed for a whistlestop tour of new york. it was extremely convenient just a short walk down to broadway madison square gardens not too far to macey is and the empire state and close to penn station. if you opt to go without the hotel breakfast there is fabulous and classic breakfast diner just on the corner. our room was fine nothing to write home about and the view was the back of the building but we were out and about most of the time (the noise from the loading was a bit annoying but the street noise at the front would have been loud too - this is new york you expect it).',not_happy
id24419,' our family arrived on sunday and left on saturday morning. there were - in our party. the food was great service good we could walk wherever we wanted to go mall was close metro close and easy to find our way around a good experience. transportation of all sorts and we tried several. bussesvery good and cheap taxi fare for travel. everyone was most helpful. i would highly recomment it to all. lbaker iowa',happy
id24420,' this hotel was in an excellent location close to central park. the room was small but room enough for -. the bedding was comfortable. nice complimentary breakfast in small dining area. room was clean.',happy
id24421,' nice hotel. perfect location. rodel the manager is very friendly and helpful rooms are small. but if you all the time outside of the room so it is not bothering. the location is just perfect next to union square all the stores shopping centers are just next.',not_happy
id24422,' the staff is very friendly and will go out of their way to make sure your stay is great. the hotel was everything i expected and more. i was there for a conference and the hotel was walking distance to the convention center. i was able to find lots of great places to eat within walking distance.',happy
id24423,' my husband and i enjoyed our first trip to ny at this hotel. we loved the neighborhood and convenience of taking metro. the rooms are tastefully decorated super clean and quiet. the only downside (and why i couldnt give it a - star) is the air-conditioning didnt seem to work even after mentioning it the first night (they did get the fan working). normally id just open some windows but that wasnt an option due to the street noise (very quiet with windows closed). as other reviewers have mentioned the staff are friendly and helpful. i wouldnt hesitate recommending this hotel to others.',happy
id24424,' my wife and i stayed at the lenox for a week as part of a month in the states over december-january. the lenox was by far the best hotel we stayed in well and truly exceeding the waldorf astoria in nyc. staff facilities and overall experience was one of a pleasant historic and comfortable hotel. cannot go wrong here!',happy
id24425,' this hotel is really dull feels like a motel off some forgotten highway. we had a suite and the size was good but the room had the charm of a sovjet made bunker. terrible view. service was tolerable but far from delightful. hilton union square is actually better for a tourist weekend.',not_happy
id24426,' this is an excellent airport hotel if you need to spend the nite at an airport. we were offered a hotel (some where in the state) when nw missed our flight. we opted to pay the bill ourselves had a good room good food and a short walk to the gate.',happy
id24427,' our family stayed there last weekend for a volleyball tournament held at the denver convention center. it is only a couple of blocks away reasonably priced and the rooms are fresh and clean. a really innovative idea is the elevator audio for each floor matches the floor decor. for example the eleventh floor is the chick-flick floor announced as such when reached by the elevator. then when you exit you see posters of chick flicks along the hallway such as sleepless in seattle charlie is angels etc. interesting for the guests conversation on the elevator and you know quickly if you have gotten off on the wrong floor. the breakfast buffet at $--.-- is overpriced as are many courses in the one attached restaurant but our group enjoyed the $- drafts during hour.',happy
id24428,' my son a college senior and i have just returned from boston. we used priceline specifying back bay-copley square and were fortunate to be assigned to the marriott. our stay there could not have been better. the hotel is a modern high rise that is connected by skywalk to the prudential tower shops and the prudential stop on the t subway system. the area is absolutely safe and comforting for out-of-towners (like us) unfamiliar with the city. directly across from the hotel is the embarkation point for the duck tours which every tourist will want to do. there are excellent restaurants (including legal sea food) in the prudential shops and within walking distance. taxis are always available right at the door. on the hotel is second floor there is a bustling convenience store and starbucks. when you check in ask the clerk for a room that overlooks the charles river. we had excellent views of the sailboats on the charles as well as mit. we stayed five nights and felt we needed at least three more to do justice to the city. when we return it will definitely be to the marriott copley place.',happy
id24429,' went on a girls weekend with my sisters and stayed at the allerton on friends recommendation. first service oops was a huge black hair ball crawling out of the shower drain. i must say though housekeeping was up to remove it right away. the shower was also full of black mold and mildew. we booked a double room with two full size beds and the room was just big enough for the two beds they also stuffed in a desk and armoire. could barely move around and the beds. our city view was a dentist office for $--- for two nights we would have liked a more interesting view. the second evening after a day of shopping we came back to drop off bags and found that our key cards had been deactivated. the concierge brought up replacements right away which didn’t work either. after all that we found that they had failed to swipe our credit card on arrival and had deactivated our cards due to their error. we wasted about -- minutes trying to sort this out. all they could offer was an insincere apology. on the morning of checkout we opened the door to leave and found our room service bill thrown the middle of the hall with personal information on it by security none the less. again all the front desk had to offer was a pathetic sorry. i must say the concierge service was impeccable.',not_happy
id24430,' the good: this is an inexpensive older hotel in and older somewhat deteriorated area. the hotel is well maintained and the rooms are well kept inside. very clean. the bed was firm perhaps overly so. there was a microfridge and a large tv. close to the cottonbowl stadium and downtown dallas. close to baylor hospital which was why we chose it. several discount rates for seniors aarp and hospital rate walmart etc i was told by one of the clerks and saw on the website. the bad: the wireless internet was not strong enough to be reliable and there was no hardwired port in the room. my computer was useless in the room. fortunately i had -g wireless available. the breakfast which is hyped on the laquinta website was really kind of pathetic. minimal or no protein. there is a dennys adjacent to the property but nothing to brag about there either. be prepared to enjoy your bowl of cereal lowfat muffin and toast. the coffee is good. neutral: this is right off interstate -- and that is a busy and loud highway. i could barely hear the traffic inside the room and with the room air turned on it didnt really bother me. others have noted that if someone is upstairs you can hear them clomping through their rooms. the first night we had this with some children overhead but soon they quieted down. they have an older style room lock plastic key with holes. i have heard that the locks are not changed from visitor to visitor so someone could keep the plastic key and enter a room. they should really upgrade this hotel to the newer electronic locks. i had some problems at check-in the night clerk wouldnt give me the senior rate without an aarp card. i told him i signed up through the website at the senior rate. i finally showed him the website on my iphone (i love my iphone) and he relented and gave me the rate. the day clerks and another night clerk had no problem and knew about all their discounts.',not_happy
id24431,' big city. finding our way around was easy once we drove in circles a bit! basically we were in town for the blues! we drove past many highrise hotels- very nice all of them. we ended up with holiday select. they gave us a rate of ---.--.... this by the way was the lowest we could negotiate with or without aaa. ok place was in great proximity to river beale st trolley across the street from the peabody horse drawn carriages parked out front lots of shopping and on the same alley as the rendezvous rib joint. (known for their dry rub ribs...excellent and worth the wait) the hotel was gorgeous. had restaurant and bar business center. staff was very friendly and offered ideas of what to do while visiting. to us it was obvious that customer service was a high priority. the garage parking was secure and watched -- hrs. it was not included in the rate. the nights charge was $--. the pool was visible from our room on the --th floor. looked so refreshing! the room was really nice. granite counter in the bathroom beautiful tile carpet was immaculent. room was spacious. ac was excellent. drapes were light blocking and sheers allowed some. breakfast was not included but could be had for around $- per person. we walked to beale street and came home the same way. we felt safe walking and there were many others doing the same.',not_happy
id24432,' - night stay with family (- adults + - kids) - we wanted to be near pike place and centrally located which it is. concierge did great job booking our whale watching flights and boat. all round great experience. we got exactly what we needed - a pool for o',happy
id24433,' i have stayed here multiple times - it is where i like to stay when i go to the city for the weekend. the fairmont san francisco is timeless and elegant. i have read other reviews and have seen several complaints about service. i have never had a bad experience - they are very efficient but not obnoxiously friendly! the rooms are always large and beautiful - i am a bedding snob and i find their beds to be quite comfortable. we have stayed in the new and old part of the hotel - either spot is nice. the location perched at the top of nob hill isnt as convenient as a hotel in union square but it is not that far of a taxi ride and all downhill if you decide to walk (going back is a different story!) the lobby bar serves lovely cocktails. we enjoy a couple of cocktails before we go out to dinner or before we retire back to the room at night.',happy
id24434,' i dont know the official star rating of this hotel but it is a solid - and nothing more or less. the staff is super friendly but the rooms are drab and really put the hilton name at stake. homewood suites is definitely the lower end line of hilton but this proves that and that is not really a good thing.',not_happy
id24435,' i stayed at this hotel for - nights. the pluses are: -. coffeebean at the bottom of the hotel -. comfy bed minuses -. greyhound station next door -. homeless milling outside the coffeebean in the morning -. homeless in the area at night (throughout the day for that matter but this is a san diego problem not just related to this hotel) -. historical preservation fee of close to $- per night that they dont bother telling you about at check in. they like to spring it on you at check-out. -. small room',not_happy
id24436,' this was my first visit to country inns and suites. the location was easy to find on mira mesa just off the ---. downtown is about --- -- minutes depending on traffic and if you take the trolley system (tip - park at old town transit center for free hop on the inexpensive trolley for the -- minute ride downtown). very friendly staff spacious rooms comfortable beds good prices (for san diego) free parking. outstanding breakfast selection (free) internet free but slow connections at times. the whole time i was there i got the feeling that the staff was genuinely to see their customers and intent on making sure everyone was taken care of. highly recommended.',happy
id24437,' just returned from the casablanca today and we agree with all the positive reviews. the location was perfect rooms were clean and comfortable staff was professional and friendly. the lounge with complimentary breakfast internet use and hour is a great plus; makes it a good meeting place if youre traveling with a group. would definitely stay there again.',happy
id24438,' there are many pluses to this hotel - its friendly and the staff are very helpful and efficient. the free safe (at reception) breakfast (cereals toast great muffins yogurt hot fare) and a pc-printer were a surprise - most hotels would charge for these. we particularly liked making a cuppa on our way in and taking to the room. the rooms are a tad tired but clean and presentable and the bathroom great - including a bath and plenty of hot water. - of us shared a - x double bedded room and i have to say i would not recommend this - the room was small (would have been fine for - people and one bed) but with - beds you could hardly move. there was one v small wardrobe with room for around - coat hangers and not really anywhere to put your case or hang stuff - my coat spent most of the time on the floor ! luckily the weather was great for december (--------c on our - full days) so we did not spend much time in the room. not sure what you would do if it rained tho as there is no public space in the hotel. enjoyed nyc itself but was not overly impressed - seemed a bit run down and harsh - the lack of any greenery is a big drawback - london is a much better city !!!',not_happy
id24439,' our office manager selected this hotel for it’s location to our business meeting so we weren’t expecting much. were we ever surprised. the room was fantastic clean roomy with more amenities than any hotel we have ever stayed in. we have stayed in san diego before but never at such a superb property. it is the first hotel i have ever stayed in where the internet services met my business needs. i will definitely stay here when visiting san diego again.',happy
id24440,' i was there in august ---- in the hottest period of the year. generally i can say that the hotel and his suites are perfect for stay in dc. the rooms are spacious and well equiped clean the bed is perfect the staff is professional. only one thing that left me disappointed. the room --- is looks directly and close to the central aircondition compressor engine. and no noise isolation in the window. so every - minutes the huge compressor starts and you feel in the room like in the diesel engine deck of a big merchant ship. any way if you are enough tired maybe is not a problem but for me it was to noisy. this room is simple not fit the general apparence and service level of the hotel maybe they sould be convert it for some other use (store for example...)',not_happy
id24441,' excellent hotel - very modern and trendy. located in a nice quiet part of town (north end) overlooking the water. the locations is very convenient to attractions (less than -- minute walk to faneuil- quincy mrkt). excellent service and the view from the rooms are amazing. the rooms were well appointed and the bed very comfortable. taking the water taxi from logan airport is a nice alternative to taking a cab as the water taxi takes you right to the hotel. i would definately stay here again!',happy
id24442,' stayed here with my girlfriend recently and was really impressed - the location is absolutely excellent - just off fifth avenue and a two minute walk into central park. although the hotel decor is not to my taste - a bit ---- is everything was really clean and the service was brilliant. we got a rate of just over £--- a night for a double room - which is brilliant value for nyc. our room had a partial view over the park and had everything you need for your stay. would definitely stay here again and cant understand any of the negative reviews on this site!',happy
id24443,' the room was very nice and bed very comfortable but the price was exorbitant. although we only stayed at the hotel for - nights we paid almost ---- euro and this did not include breakfast. the room did have doors to an outside area for smokers and this was most welcome but the noise from air conditioning was extremely loud. we had no view but i suppose new york being full of tall buildings you have to expect this. there was no reception desk but we were offered a glass of wine while a member of staff dealt with our booking.',not_happy
id24444,' besides the location this is a very poor example of a marriott. to start the rooms are very very small i was up at -am and went to the lobby for a cup of coffe and to sit down and work on my computer and or read the paper since my wife was still sleeping. there were only - chairs in the entire lobby and they were already taken. there was no coffe service of any kind either. my choices were that i had to make my own in the room or leave the hotel. i did not receive any newspaper of any kind nor could i find one any where in the hotel. i asked the person at the front desk about coffe and a newspaper and i got an expected new yorker answer you can go across the street. fyi.......i am typing this on my ipad sitting on the floor in the hallway a rock from my room. i had just stayed the night before at the marriott champs elysse in paris and had a very positive experience this place is a joke. if you want a small room and a hotel with absolutely no service or amenities this is the place for you i discount the location due to the ease of travel throughout this city the are better amenities and service at any courtyard off any highway in america.',not_happy
id24445,' wonderful service from the minute we checked in with leahmade to feel very special and that nothing would be too much trouble.we were invited to upgrade for $--- to a - bedroom suite when we arrived which was fantastic as we were going to have to spend $-- a night for a rollaway bed for my -- year old son .(we were staying - nights).the - bedroom suite had a sofa which converted to a bedwhich was made up and put away every day to allow us maximum access of our room.our room looked out over lower manhattan towards ground zero as well as stunning views of new jersey.-- hour service from doormen waiting to hail a taxi for youor to give directions was a great touch and all the guys were very polite and professional.beautiful spa area + restaurant which we didnt take full use of as we wanted to get out sightseeing as we hadnt been to ny before.have already recommended the trump to friends who are planning a visit next year.little italychinatowngreenwich village and battery park were all within good walking distance but if you didnt want to walk metro stations are - mins in all directionstaking you to all parts of the city.if we ever return to ny the trump soho would be the only hotel for us.',happy
id24446,' we got this reservation through hotwire at a great rate of right around $---. i was a little ambivalent about staying in this huge icon of a hotel and especially about the $-- valet parking per night. no waiting at the front desk. the very friendly associate granted my request for a room with a view on a high floor with a beautiful very spacious room on the --th floor with a view of the hollywood hills. very nice clean bathroom comfortable bed. we had a couple of requests from maintenance regarding the showerhead and one of the lamps; they were super responsive -- at our room within - minutes. i almost didnt even mind the exorbitant parking rate. the parking staff was very efficient. we would call - - -- minutes before we needed the car and it would be ready when we got there. the valet parking area is well-lit ventilated and comfortable. we didnt frequent any of the restaurants onsite preferring to venture out to other great (and less expensive) restaurants in the area. overall i would definitely stay here again. no glitches and it was a pleasure to return to each evening. we rode up to our room in the elevator used in the filiming of in the line of fire . :)',happy
id24447,' just returned from a girls weekend in new york and a great stay at the marriott marquis. three women in one room was no problem here. we had two queen beds and a pullout sofa. it was very comfortable! the best part of this hotel is the location. right in the middle of times square. if you are going to be doing broadway shows and wish to change clothes after a day of sightseeing this is the place! you are close to all of the major theaters. also tkts is right outside your doorstep with great same-day theater ticket savings. we bought great seats to sister act at tkts at a --% savings by standing in line for about an hour. well worth it! as for the hotel check in was easy. we arrived early (-am) and were able to leave our luggage until the room was ready. we sat down to have coffee and the front desk called my cellphone to tell me the room was ready after about an hour! we were on the --th floor with access to the concierge lounge on --. the elevator system once you figure it out is brilliant. rather than just pushing an up button you punch in what floor you are going to and it tells you which elevator you have a reservation for. so you know right where to go and you dont have to make stops at - floors before you get to yours! it avoids a total free-for-all. the beds were extremely comfortable. even the pull-out. be aware that the pull-out is only big enough for one person it is not a double. flat-screen tv. floor to ceiling windows with varying views. safe in the closet. good bathroom. note: no shower cap. bring your own if you need it. but the most notable aspect of the room is that there is no noise. i mean none! you walk in from times square and youd never know you were in the midst of the loudest part of the city. even the shower is quiet. no noise from the hallway or neighbors. crickets..... for those with access to the concierge lounge it was well-appointed. nice appetizers in the afternoon. sliders cheese and crackers veggies pulled pork in phyllo hummus etc. we were able to avoid dinner before the theater with their offerings. hefty prices on bar drinks but youre at the top of a hotel in times square...just pay $-- for that wine and enjoy! polite staff. reasonable amount of seating could be better but not horrible. great breakfast in the morning. crowded but very nice breakfast buffet. the staff keeps everything stocked very well. checkout was a breeze. again we left our luggage at the bell-station after check-out so we could spend another day in the city. registration and the bell-station are on the -th floor. they said we could retrieve our bags at the end of the day down on street level at the taxi-stand. we really appreciated that little nuance; not having to go back up and bring the bags down ourselves! the bags went straight into a cab from where we dropped them off at --am! there is construction on a new lobby area. it didnt bother us as there is still a small seating area overlooking times square. but the new lobby should be great when completed. oh and if you need ground transportation from an airport go through the hotel is website. the price is nearly half of what you pay without going through that link. and airlink was wonderful to us. we had a reservation for jfk but due to a flight cancellation came into laguardia. changing the pickup location was no problem. service was fast and pleasant. the marriott link saved us lots of money. also on the website and in the lobby are discounts for the city sights bus tours. good value with the discount. starbucks is in the lobby on the -th floor too. this is a highly recommend from us. our stay was very pleasant...beginning to end.',happy
id24448,' we chose this hotel for their “sleep park and fly” package. it turns out they use masterpark airport parking which we always use. but you need to drive to the masterpark garage before your flight there is no pick up at the hotel. in retrospect i dont think we saved much if anything by booking this package. our room looked out on part of the airport although it didn’t seem to be a busy section and we barely heard any airport noise. the room was clean and comfortable. we had dinner at the neighboring restaurant sharp’s roaster & ale house. it is in the same parking lot as the hotel and has great beer and food! we asked about staying at the coast gateway on our return but the room rate was $---. we chose to stay at the holiday inn express where the room rate was much less and the room just as nice if not better! the next time we fly out of seattle in need a “sleep park and fly package we’ll stay elsewhere and use an on-line mp coupon for parking and save money!',not_happy
id24449,' stayed for four nights and were very pleased with the hotelthe location is perfect - minutes and you are in times square.i shared with a friend and we had a junior suite which was ideal as we had seperate rooms.the hotel could do with updating but it was clean and the staff helpful.',happy
id24450,' we have been visiting new york (and other us and canadian cities) for almost -- years - usually two or three times a year. our easter --night stay at the tudor was our first disappointment. the room they gave us was an adequate single certainly not a room for two people. clue: there was just one chair. that chair blocked access to the bed. the small queen bed had a poor quality mattress which meant that our sleep was disturbed. the room was too small for a roller bed. my wife slept on the floor. so much for our wedding anniversary! our several requests for a room change were met with were full. also the staff unforgiveably referred to our travel agent (hotwire) in poor terms saying that their only obligation with hotwire bookings was to supply a room with a bed. i discovered how much they had been paid for our reservation and am confident that it was much higher than the rates paid for a group at the same time. after two nights of discomfort my comments may have worked and they agreed to put us in what they called a junior suite. this was far better than our original room. if we had been there for the whole time our report would have been more complimentary. they advertise a fitness centre. this was closed for rfurbishment. they advertise high speed wifi. the outrageous charge is $--.-- + tax. internet use in the business centre is $-- per hour if i understood correctly. we declined both. american buffet breakfast is $-- per person. we found a diner round the corner where we were well satisfied for $-- for the two of us. we booked the tudor as a --star hotel. after selling us the room hotwire told us they had re-rated the hotel as -* and offered us $-- a night ($---) off a future booking. if we had wanted a -* hotel we would have booked a -* hotel.',not_happy
id24451,' we stayed here the -st night of our honeymoon to prepare for an early flight the next day. excellent! wouldnt hesitate to stay here again. staff was super nice to us and very accommodating. the room was beautiful and everything was in pristine shape and high quality. very nice! love the easy access to mcnamara terminal.',happy
id24452,' small rooms (ny standard) but very good position and price for mid manhattan. the breakfast offered for --$ has fruits pastry bagels and cream cheese cereals aso. rooms equipped with coffee maker and tiny wardrobe.',happy
id24453,' sorry for the delay in writing this review but i just recently joined ta. i stayed with my girlfriend at the james for - nights last july. we kept hearing how cool a city chicago was so we wanted to stay at a really fun hotel to enhance our trip. the james came through every time we needed them to. we booked a loft king suite which was a nice touch especially after a long day of walking around. we would come back to the room i would catch up on some sports on one tv and my gf would watch one of her shows in the bedroom. we loved the gym facilities modern and not too busy. we also booked a massage which was quite nice. the james is located right across the street from a trader joe is. it is nice to stock up on water and some snacks. room service was awesome as the food comes from the david burkes steakhouse downstairs. it was also nice to start the nights off with a cocktail at the hotel bar. we used the car service to get dropped off at millenium park a really nice perk if it is available. weirdly enough what really stood out to me is how nice the doormen were. they all seem to have a good memory full of energy and completely welcoming. it felt like i was coming home after the first night. overall the james the city of chicago and my trip was an absolute blast. it was an absolutely perfect long weekend that i wont soon forget.',happy
id24454,' my husband our adult son and i stayed here after debarking from a cruise. our room was sort of long and narrow but it worked fine for the - of us. the concierge breakfast and afternoon snack (or dinner) was very good. the hotel is conveniently located near pike street market and the harbor area. a week before our stay we called the concierge and requested a boeing tour the first afternoon and a tour of mr. ranier the second day. both were handled without any problem as was our ride to the airport.',happy
id24455,' as a hotel owner i know not only how hard it is to hit a perfect score but i also recognize it when i see it. this was my first visit to the hotel bel-air in la and i have to say: perfect. absolutely perfect. bravo. from the finest detail (housekeeping landscaping) to the best trained employees ever (every waiter asked may i pour your coffee ) to the superb front desk crew who accomodated my reservation even though i had made the error (gasp) -- it was just spot on. i thoroughly enjoyed my stay didnt want to leave and congratulate the manager for a job well done.',happy
id24456,' my daughter and i stayed - nights in the roosevelt hotel. it was very clean. the beds were incredibly comfortable. we loved the look and style of the hotel and everything about it. the staff was courteous and friendly. the food was incredible. it is right there on the walk of fame. i have nothing negative to say about this hotel.',happy
id24457,' diamond hh member reward trip we had coupons for breakfast. (continental at the urban tavern or starbucks) breakfast was great at the tavern - we went with the continental breakfast. fresh fruits breads pastries cereal etc. starbucks - had this one the last day. any grande drink - pastry - fruit and - item from cooler (bottled water juice etc) the location was great. there are rental car places just across the street. parking is expensive but that is downtown. we were able to find a metered spot after circling around a few times friday night. for the most part you can get by walking around. plenty of places to eat nearby. room was decent size. we had a king bed accessible room so the bathroom was spacious. the shower head with the hose was very useful for giving the kids a bath.',happy
id24458,' traveled with a group of high school girls to see the shows and sights. the people at the hotel could not have been nicer. our group arrived late due to weather and they were very accomodating. the location was great. it is a great hotel for young people with breakfast daily. feb. -- ----. alice',happy
id24459,' just back from a - night stay at the hyatt. this is our second stay there. while we had a nice time this is the second and third time someone in our party has gotten their things misplaced. our first visit our friend had his golf clubs misplaced. this last visit they misplaced my husband is golf clubs and our friend is luggage. they really do need a new system of keeping track of things. other then that our stay was very nice. the staff is amazing. the place is relaxing. it is a very family place. they have activities all day long for kids. it is really very enjoyable.',not_happy
id24460,' i want to commend guest service agent dinah adibu on a job well done. i arrived at the front desk a bit frazzled from rush-hour chicago traffic (my gps broke during the trip) and ms. adibu did everything she could to make check-in (and the rest of my stay) excellent. she answered all my questions provided me directions checked me in early - you name it she did it (and with a smile on her face). to ms. adibu is supervisor - great hire and keep this standout employee in mind for advancement opportunities. oh and the room was great too - clean modern and spacious.',happy
id24461,' we stayed one night in room ---. very very clean hotel and room. very accomodating welcoming and friendly staff. modern decor that is maintained nicely. perfect location; centrally located with the heart of philly; room had a small fridge keurig microwave flat screen tv internet access. room was somewhat dark but bathroom was very brightly lit. continental breakfast and newspaper delivered to your room at your convenience. only complaints were that the pillows were awful towels were older bed was of average comfort. we paid a aaa rate of $---.-- per night however the room typically costs $---.---night. not worth $---.---night.',happy
id24462,' we stayed here for five nights in a family deluxe room - really two rooms with twin beds in one room and a queen in the other all for less than one room at many mainstream hotels. although i am glad we did it the quality was just barely acceptable. the small lobby was permeated by the greasy nasty smell from the poor quality restaurants on the first floor. luckily the guest rooms did not smell bad. the guest room had stains and lots of wear and tear and i shuddered to think about whether it was actually clean. the guest rooms reminded me of dorm rooms. however for the usefulness of having two rooms (and two bathrooms) for a very good price it was a decent choice for our family. im not sure i would do it again or recommend it to anyone except those interested in a real bargain experience.',not_happy
id24463,' this hotel is a little ways away from the hubbub of washington mall but the commute was easy. the hotel is near the vice president is home. the bus picks you up across the street and drops you off wherever you need to go. or you can have the shuttle bus drop you off at the entrance of the subway and give them a call to pick you up. the driver may tell you some things going on in the city while on your drive. the beds were great. may have to get one those expensive mattresses some day. they have a couple of front loading washing machines and dryers that cost only $-.-- each and worked great. the vending machine to buy soap took my money but the front desk sent the husband back down with a cup of liquid soap. oh the front desk people were wonderful. everyone was friendly and helpful. the most informative front desk personnel ever encountered. even the people in the garage where we parked our vehicle were friendly! if i ever came back to washington dc i would definitely stay here again!! wonderful job savoy suites!!',happy
id24464,' this is the second time this year that my husband and i have stayed at this hotel. this hotel is extremely clean and centrally located in the epicenter of downtown charlotte. staff is very friendly...check in was a breeze. we did self parking this time and it was very convenient. our room was nicely appointed. although was stayed just one night we had a great time and enjoyed the perks of staying at this wonderful hotel.',happy
id24465,' this hotel was suprisingly good for the price we paid. it wasnt close to times square but only a - minute walk to the subway which could take you straight there anyway. the room was really big compared to other new york accommodation i had stayed in previously. budget prices but didnt look like a budget hotel at all!',happy
id24466,' my wife and i had a great stay at the sheraton in boston. great location connected to the prudential center with lots of shopping and places to eat. close to the t made it easy to get around the city. the back bay neighborhood was great for walking shopping going out to eat or getting a drink. the trolley tours stopped right in front of the hotel. the room was small but nice and clean. we were able to get a fridge in our room at no extra charge. internet in room is -.-- a day i think but it is free in the lobby. i enjoyed the starbucks single packs in room every morning and was able to get online in the lobby. we were in the north tower on the --th floor with a view of the st. charles river. i would not have wanted to be on a lower floor in the same tower. view probably would have been obstructed. my wife and i really enjoyed our stay at the sheraton.',happy
id24467,' prospecting hotel rooms for years the radisson chain is one of the most user-friendly channels. only the radisson martinique in new york is an exception. receptionists rude and unprofessional. manager worse (irresponsible and unfriendly). reservations not respected can not even find room reservation). collection of overpayment. the official check-in is scheduled for --h (which is relatively late compared to other hotels) but in addition it is up to --h or --h if there is one room. hosting the most staff of the airlines they are privileged and may stay longer than -- hours of booking at the expense of individuals. rooms very narrow. fairly limited sanitation. the location near the center of manhattan is the only good thing (even if correct many hotels located in the center) but the current work next to make the stay even more unbearable. many friends who made ​​me echoes of their misfortune but i still preferred test. when restoring fortunately new york has a wide variety of restaurants open day and night.',not_happy
id24468,' this hotel was a very big disappointment. it was actually a motel in desperate need of cleaning and updating. the area offers a large verity of eating establishments and it is close to the theme parks. on the up side this location does accept pets. i will not stay at this hotel again.',not_happy
id24469,' i spent a couple of nights here while attending a family gathering. the room (apartment) was attractively decorated and nicely furnished. entering into a living room or sitting area there was a couch recliner coffee table and a cabinet with a large hdtv. there was also a generous desk and office chair with electrical outlets and a connection for internet. for privacy the bedroom was adjacent separated with double pocket doors. on either side of the bed were wall lamps each with an electrical outlet a chest with another tv and a large closet with double sliding mirror doors. a sliding door opened to a small balcony overlooking the pool. the kitchen area had a full sized refrigerator with ice maker an electric cook top microwave coffee pot toaster sink-garbage disposal and a full complement of cookware utensils dishes and cutlery for eating and cabinet-drawer space for storage. there was also an ironing board iron and guest hair dryer. the bathroom was nice clean and lacked nothing. double access allowed guests to use without going through the bedroom while bedroom access was provided for convenience.',happy
id24470,' wow; this place was wonderful. my husband and i were weary from traveling all day so we decided to take a dip in the hot tub upon arrival to our room. we were blown away by the huge jacuzzi. this thing could fit at least -- people in it - and it was nice and warm. loved it! sleep quality was amazing. i didnt hear a peep all night! rooms were clean and had everything you need. great place to stay!',happy
id24471,' hello my name is brent i am from iowa. i stayed at the ramada to on march --th exited march --th had an awesome stay. the staff at the ramada was very friendly very courteous and the restaurant joining the ramada brian is -- was an awesome place to eat. i believe the young man that check me in his name was dennis very very polite young man he needed help but was also training a new employee which was very helpful. there was a couple of other young men i did not know their names they were very good at their jobs to . a very nice place to stay comfortable and was not noisy. i cannot forget my valet driver hugo he come up to my room took care of my bagage at --- in the morning loaded my bags in the van and we started our way toward the airport that guy made me laugh he was hilarious that alone will make me come back and stay there again . the whole staff at the ramada is very friendly specially hugo the valet driver he really makes you feel welcome sincerely brent arvidson ---- kent church rd brooklyn iowa -----',happy
id24472,' we chose this place strictly for the location in the heart of downtown ft. worth. what we ended up with was one of the highlights of the entire trip. check in was a breeze lobby was beautiful beds were very comfortable with plenty of down pillows aveda products were a nice touch dry cleaning and room service were quick and reliable the gym is fantastic - plenty of machines free weights and treadmills. honestly one of the best gyms i have ever seen inside a hotel valet is $-- but i stayed during the weekend so street parking is free the hotel is busy - lots of people in and out which keeps things exciting last of all location - walking distance to a bunch of restaurants bars and shopping. we went to the flying saucer for craft beer and scat lounge for live jazz. we walked around downtown and saw the hilton and embassy. they were dull off the action and overall disappointing. deepest thanks to everyone at the worthington who made our trip to ft worth extra special.',happy
id24473,' the hilton at easton was very pleasant. after a day of shopping it was a great place to stay. it was nice to just walk back to your room and kick your shoes off. when i checked in i ask if there was a larger dbl room available and they kindly upgraded me to a larger room. they also gave me breakfast vouchers which was so nice w-- kids. it was delicous also. would definately recommend this hotel to others.',happy
id24474,' this courtyard is not in downtown boston nor by the airport but is not far from either. for a nightly stay of $--- plus taxes the hotel offered a very clean and cmfortable stay. there is no gym or restaurant but the hotel does provide free internet access and parking. as well the rooms are either new or recently renovated and are quite clean. additionally the staff is friendly and accomodating.',happy
id24475,' i stayed here last minute while in town for a wedding and i was blown away! excellent service enormous rooms and great location. i seriously did not want to leave the following morning! the westin oaks deserves a big five stars and i will always stay here if im in the galleria area again.',happy
id24476,' the bar at the pierre is very good and we had a bottle of french champagne to celebrate xmas. originally we were going to have xmas lunch there however if you dont have children its a bit noisy. a classic new york hotel at the least have a drink in the bar',happy
id24477,' dream downtown completely took my breath away from start to finish. check in was very quick the staff was incredibly polite and the lobby was gorgeous. i was told prior to my visit that it was the place to be and i can absolutely see why. vaughn the bell-captain was kind enough to give us a tour of the room show us all of its capabilities give us local lunch recommendations and do anything to make us feel comfortable. the location is amazing. i normally stay in midtown but chelsea was so refreshing. make sure to check out the chelsea market during your stay!',happy
id24478,' my girlfriend and i stayed here four nights during our socal vacation. the room is very clean and well-furnished and we were pleased to see that the bathroom is quite large. the only complaint as far as the room was the pathetic selection of tv channels. we werent in our room a whole lot other than to sleep but one night we decided to eat take-out in our room and it wouldve been nice to watch something other than sports and news. the elevator is scary and the stairs are creaky but otherwise the hotel is well-kept. parking is a bit of a problem. we arrived back to the hotel late one night and had to unsafely squeeze into the overcrowded lot. the wireless internet went out twice during our stay. the nice front desk staffer informed me there would be a repairman out the next day. the hotel is located in shall we say not the best of neighborhoods as others have so clearly stated. our second night there we heard gunshots apparently coming from down the street followed by several police cars screaming by. i felt reasonably safe our room as the locks on our door were quite secure. still the scene was unsettling. if youre looking for a budget hotel and the location is right this might be a good choice for you. just dont go out at night alone.',not_happy
id24479,' i stayed at the capitol hill hotel at the end of july and had a great experience. the rooms are spacious the beds are comfortable and the bathrooms are well appointed. the staff is friendly and the continental breakfast is a great bonus. i would definitely recommend staying here!',happy
id24480,' i would have to say this was nicer than what i expected. it very quite great design has great showers having tv with directv in the room is excellent. i would stay here again. you can walk right out the front door and you are right on the subway.',happy
id24481,' this hotel is nice and very easy to get to from the airport. we came across the harbor on the water taxi straight to the hotel. it is also close to the subway and aquarium and easy walking distance to trolley tours and quincy market. however having stayed in nice hotels before at much cheaper rates i felt as if i was being taken advantage of. it is way overpriced for what you get. at $--- a night i didnt expect to be nickeled and dimed for everything. internet even cost extra. next time i would stay in copley plaza somewhere as it is a much prettier part of town. being on the water doesnt make up for the price tag in this case.',happy
id24482,' had a wonderful stay at the wellington hotel. rooms clean tidy. staff polite and helpful. food and room service very good. locacation amazing - minutes from central park -- mins walk to time square amazing place.',happy
id24483,' we stayed here for - nights whilst on honeymoon from the start we were treated with the utmost kindness by all the staff everyone was so helpful and friendly. the room was absolutely beautiful with no outside noise and the view was incredible. the location was so convenient also times square was literally a - minute walk. would definitely want to stay here again it made our experience of new york even better.',happy
id24484,' my room was huge! bed was comfortable! staff was super friendly! breakfast was good. location was good had bww across street and a few others around. definitely will stay here when i come into town.',happy
id24485,' spent alot of time researching hotels in nyc before deciding on this one. i have to say it didnt disappoint. i had booked a suite but was upgraded to a park view suite with incredible views of central park. it was very luxurious with two tv is dvd player cd system wonderful marble bathroom and huge bed. the service was exemplary with nothing too much trouble. will definitely return.',happy
id24486,' it was our first time to stay at the renaissance in austin. great location to the arboretum shopping. walking distance to the shopping (and the cheesecake factory!). very clean hotel. nice indoor pool and hot tub. large workout facility. the drinks at the bar were only so-so. staff very friendly. will probably try another hotel at the arboretum next time given the price of this hotel. was very quiet and bed was very comfortable. black-out curtains worked very well.',happy
id24487,' i recently attended a wedding of a friend at this hotel. i let the waitstaff know i was gluten-free and got totally separate things. i got a salad instead of soup a separate meal (which i believe was the vegetarian-gluten-free option but it was very good) and they even brought me crème brûlée for dessert since i couldnt be served the cake! it was very impressive. besides that it is a lovely hotel and venue for a wedding overlooking the boston gardens.',happy
id24488,' a colleague and i were in town for a conference we arrived on friday and left on tuesday morning in july. the room was very small and cramped but we decided wed rough it. that was before things started breaking. first our sink backed up and smelled like someone threw up which took over -- hours to even begin to fix then our air broke so they moved us to a second room where all the lights were burnt out and they took -- hours to replace the lights. every time we asked about the repairs we were told that the manager was out for the weekend and they couldnt get a hold of the repair guy- hed left for the day. the only good night we had was monday night. when my roommate checked out they charged my credit card then when i checked out they charged my credit card. after we returned home my roommate inquired to why there was no charge on her card and they tried to tell us we had not paid at all and proceeded to charge her. finally we had the whole thing cleared up in october after many phone calls.',not_happy
id24489,' stayed here for the weekend of -------. this hotel is very clean safe great staff beautiful lobby great shower and towels convenient to -th street restaurants and all of times square. i highly recommend this place. the room was way too warm but it cooled off quickly with fan and-or air conditioner.',happy
id24490,' we stayed at this hotel dec -nd - -th ---- and were more than happy with our choice. the rooms are large clean and very comfortable we also had the benefit of an excellent view of the skyline at night. the location is very good most places withing walking distance although very cold in december. the amenities excellent & everything on hand the staff on the information desk were particularly helpful and even arranged a suv to jfk at short notice. we were a little apprehensive after reading the odd negative review but very pleased with our experience. this hotel is very good value for the price. will definately stay here again in future. a tripadvisor member london',not_happy
id24491,' this property had cleaning and maintenance issues a few years ago so it is nice that it has finally been updated. hope it will be better maintained now. the outdoor courtyard area is great when the weather is nice. the restaurant attached to the hotel is very convenient. group rate has limits for number of guests per room who can receive free breakfast while most hotels offer free breakfast for everyone who stays there. pretty pricey hotel for families even with discounts.',not_happy
id24492,' i stayed here for a business conference at the boston convention center. it is not close to the convention hall but there was shuttle provided for conference attendees. however for everything else in boston - the location is terrific- near the commons nightlife and sightseeing. the hotel is dated and old but it looks like it was renovated fairly recently.',happy
id24493,' wow best hotel ive ever stayed in bar none. the service is of a caliber that is beyond words. all the reviews pretty much lay out all the details so no need to repeat all of the wonderful amenities (okay i will anyway -- molton brown bath products tv in bathroom oversized bathtub and separate oversized shower temp controls in-wall sound system amazing bed to name a few). we were there for my --th birthday and were upgraded to a nicer room (without us asking) and they sent up a bottle of champagne and strawberries w- fresh whipped cream on the house. they also sent up an additional dessert plate with truffles and raspberries. best night is sleep of my life on what must have been -----thread-count sheets and a perfect-weight duvet. the spa is unbelievable -- the nicest ive ever been to and ive been to my share of spas. unlimited supply of towels sandals cucumber water amazing steam room the best -- minute massage ive ever had everything was so clean and beautiful. tiny snag at breakfast in the hotel restaurant -- we came down at -:-- after having called down at - to ask about breakfast options and we were met with --- hour wait. but i simply told the concierge that we had to be somewhere at -- (the massage) and that we needed to be seated now or i wouldnt be able to really eat breakfast without feeling nauseous during the massage and they figured out a way to seat us right away. had a perfect breakfast and we watched them as they set up the sunday brunch and that looked just over the top amazing. i wasnt sorry to miss it though since i had just had - of the most delicious cups of coffee ever perfectly cooked eggs and a bowl of really wonderful museli with cream and blackberries. we were granted a late checkout (-pm) with no trouble. ive just never met that level of service in my life. i could go on forever about this place. if i could ever afford it i would stay there every chance i get. also--we ate at shanghai terrace for dinner -- appetizers were outstanding entrees and dessert were just okay in comparison but the atmosphere and service were ---% perfect so id recommend it for sure.',happy
id24494,' great hotel. one of my favorite stays in houston. right smack in the middle of downtown. the rooms are small but it is a boutique hotel with such a modern flair. i am a little partial to the style. i like boutique hotels and style. cool little lounge area with dim colored lights when you walk in the hotel. parking downtown on weekends is free. the staff was courteous and friendly and greats. there is no pool however.',happy
id24495,' my husband and i spent the first five night of our honeymoon at this hotel. the room was extremely comfortable (we were lucky enough to get a corner room) the service was impeccable there was no air-conditioning but the ceiling fan was fine. the location was perfect as well. after the first few nights we realised that we didnt need to go very far to find the best restaurants and bars. it is on the edge of the tenderloin which means that you get the occasional homeless person passing you. but to be frank show me any major city that doesnt have homeless people even in the nicest areas. we thoroughly enjoyed our stay and would be to return.',happy
id24496,' a grand dame who has had her day and needs to be buried! no covers on duvets clearly in a cost saving mission which is absolutely disgusting bathrooms falling apart (maid ignored the fact my toilet was broken and the plug wouldnt go down in bath.... smoking rooms absolutely stink overpriced breakfast at -- ++ slovenly cleaning i saw a broken glass in the hallway which was still there the next day can get a lot better for --- usd a night.',not_happy
id24497,' we checked into this hotel for trip to san antonio to celebrate our --th anniversary. our handicap room was a generous size suite: a living room with a tv a kitchen with sink and counter frig and microwave; a bedroom with king-size bed and tv; and a bathroom with a walk-in shower and lots of grab bars. however there was no soap dish in the shower so i found myself trying to figure out how to juggle the soap washrag and hand-held shower head. though our room faced the busy freeway once we closed our door we did not hear the road noise. the swimming pool was clean and inviting with tables and umbrellas to enjoy the outdoors. the grounds around the pool were well maintained. breakfast included waffles bagels bread sweet muffin hash brown potatoes gravy eggs sausage scrambled eggs cereal yogurt waffles hot tea coffee orange juice and apple juice. i should be writing that for the points-price this hotel is a winner but i cant. the spoiler in this otherwise near-perfect experience is that at midnight when i wanted to check my e-mail i could not get logged on. the desk clerk roshan tried to help me. but - phone calls - trips to the front desk and - hour later the bottom line was that i could not connect from rooms --- nor ---. the workaround was to sit in the lobby. too bad because we would have stayed another night since we liked everything else so much. but if the lack of internet access is of no concern to you this is a clean neat hotel with a great bed at a very reasonable price.',happy
id24498,' i travelled with my daughter for school break and had asked the concierge a lot of questions in advance. the concierge dc was so wonderful patient and helpful that we ended up with a fantastically planned trip for us both. the room was beautiful. the desk staff in particular lauren responded to all our requests there and made additional arrangements for us. the breakfast staff were also so lovely remembered us every day and made arrangements for us. the whole experience was a delight and i cant think of how it could have been better! my daughter loved the whole experience and the hotel - for a teenage girl to love anything is a real accomplishment.',happy
id24499,' we stayed at the magic castle hotel to attend a concert at the hollywood bowl (conveniently nearby). we had dinner at the yameshiro restaurant (delicious!) after being conveniently shuttled there by the hotel staff. after dinner we called the hotel again and asked them to retrieve our tickets to the concert (which we had left on the kitchenette table in our room). they brought our tickets shuttled us to the bowl and put our leftovers in our kitchen is refrigerator then picked us up after the concert! what service! we love this hotel and will return again soon. all the staff were friendly and attentive but we would like to single out gabi for going above and beyond to make our la experience memorable...we definitely will be back! thank you!',happy
id24500,' my favorite hotel in the hilton family in manhattan -- right in the middle of time square (good and bad) with real - bedroom suites. feel free to read my travel blog for my detailed thoughts: http:--www.extrapoints.us-doubletree-times-square- dave',happy
id24501,' we stayed for one night in march ---- and found things to be of an average nature. clean and comfy and a great price. the directions from the computer got me a little off track but it wasnt too hard to get turned around. i loved that it was so close to the kemah boardwalk which we were going to and they had an i-hop right across the street. the front desk clerk was very friendly and even offered us a coupon to use at one of the kemah restaurants. i would stay here again.',not_happy
id24502,' i stayed at this property for less than -- hours so i cant speak to the property generally or service other than check-in. i booked this room through hotels.com and the check-in process was very smooth and fast. the front desk clerk was very friendly. as i walked down the hall to my room (-th or -th floor) i had an odd feeling as many doors were ajar and one room was filled (literally) with pillows and blankets. when i got to my room the door was slightly ajar (propped open by the security latch) as many others had been and there was a note that the property was under renovation and the old rooms were being offered at a discount (which i assume was why it was offered through hotels.com). so other than the disquieting feeling from finding my room open it was fine for a quick overnight. there was a sleep-by-numbers bed. there was some visible dust on the desk which i assume was related to the renovations. i only heard one or two airplanes in the time i was there (-- pm - - am). i did not hear a lot of noise from the hall but i dont think there were many occupied rooms.',not_happy
id24503,' this hotel provides a free shuttle from charlotte douglas airport – we shared ours with a number of us airways crew who were also staying here. my first impression inside was not good as the desk area was narrow and behind the desk was made to look like a convenience store due to numerous snack items on sale. however when she got to us the check-in person was courteous and provided the signature warm cookies. the other public areas of the hotel were very well appointed and our room was at least as good as i would expect of a doubletree with smart modern design and new furnishings good quality bathroom and amenities. we were very surprised that there was no free wifi as that it pretty much standard in most hotels.',happy
id24504,' i have stayed here numerous times over the past - plus years. it is one of my consistent favorites in charlotte as it offers everything you need for a solid business overnighter. very convenient to south charlotte relative ease of access to downtown and keeps you away from the traffic snarls of i--.',happy
id24505,' we just got back from - nights at the st francis with our kids. we had - rooms that connected. one of our rooms was dirty when they made it available to us. when we called to tell them so they seemed annoyed that we noticed the pubic hair all over the bathtub! every person who worked at the hotel seemed utterly annoyed that they had to interact with people. from the front desk clerk who checked me in to the waitress at breakfast to the hotel operator they were unapologetic and unhelpful at any point there was in issue. the concierge in particular was mean and arrogant. when we asked him how to take our kids on a cable car he actually laughed in our face saying at this time of year youd be lucky to get on one. who says that? how about you might have to wait a while but the stop is outsite the hotel. (by the way he was wrong we got right on a cable car every time -- which was the highlight of the trip for our kids!) his attitude only became worse to us with our many questions. we specifically asked him for a kid friendly italian restaurant (in my mind i expected him to send us to a pizza place) -- and he sent us to a totally fancy white table cloth and lots of wine glasses on the table place. as a mom on vacation i rely on locals for help a lot. i just could not believe that at every turn this hotel staff was rude and unhelpful. the location of the hotel is excellent and the holiday decorations were very pretty -- but i would never stay there again because of the staff.',not_happy
id24506,' having had wonderful stays at other thompson properties in manhattan i was very pleased to see this hotel come up on the list of available properties on the hoteltonight app and booked a sat night room at a very low rate. at my last two stays at the smyth in tribeca i was offered an upgrade had a wonderful room and an impeccable stay so i can only guess that status as a discount booker was to blame for the treatment i received. i arrived at -:-- and was told that the room wasnt ready yet - no problem ill kill some time in the neighborhood. -:-- and the room wasnt ready (coupons for a free breakfast were offered but could not be located) so i waited in the -th floor bar which was already a haven for loud groups at that hour. more time passes without being contacted and im getting freaked out because i had to be in brooklyn at -pm so i call the front desk again at -:-- and was told that their system crashed and they would have to call housekeeping directly. would you please was my reply which clearly didnt light any fires because at -pm i went back down to the lobby and - with no evident temper flare - had to beg them to call and check. the girl behind the desk did and wouldnt you know that the room was ready! who knows how long it had been ready since clearly no one was bothering to check and had i not gone downstairs i doubt i would have heard anything at all. my excitement was short lived however because my room (---) was: a) by far the smallest that i have ever stayed in (and i have stayed in numerous boutique hotels in nyc and elsewhere and know what to expect) and... b) directly above the -th floor lounge offering thumping music well into the night allowing me to forget the onset of claustrophobia and concentrate instead on the decibel-shattering bachelorette party happening - feet below my questionably queen-sized bed. in short it was very obvious that i was given ispecial trestment for having booked the way i did and i would have refused the room (something ive never had to do anywhere) if i had been given more than --min between walking into the room and having to be at a restaurant in brooklyn heights. a note to the thompson les - i joined hoteltonight through founders club a group consisting of young ceos and entrepreneurs that ought to be your target demographic so it might me unwise to assume that people using the service are unimportant bargain hunters unworthy of your best effort. this experience has not only soured me on this hotel but made me wary of other thompson properties and that is a shame as their design aesthetic is exactly what i look for in a boutique hotel.',happy
id24507,' everything went perfect the hotel features a very confrtable parking lot right next to the hotell door the front desk staff was really friendly the room is really nice but small but overall i love the fact of staying in a smaller warmer hotel than those of the big chains. if back in san antonio ill stay there for sure.',happy
id24508,' stayed one night as part of coach tour mid september. room was excellent really quite spacious with a large bathroomcomfortable and clean bedding. very friendly staff and location was great. lots of restaurants nearby as well as so many of the historical sights to visit within easy walking distance. would stay longer next time.',happy
id24509,' i recently visited san francisco for the first time and wanted to see all the tourist sights. i was traveling with my niece and we wanted an easy place to stay to see all there was to see. this hotel was perfect for our needs we walked to china town and were able to connect to all the buses we needed to explore the city. our room was upgraded by the staff at check in as we were celebrating my niece is graduation from grad school they were very helpful at the hotel and made our trip very relaxing. the breakfast which was part of our stay was very good and had a lot of choices. we were on the --rd floor and the street noise could be heard but it was not a bother. the desk help and valet were friendly and helpful and the room was clean and very comfortable. overall we had a fabulous time and i would highly recommend this hilton.',happy
id24510,' we booked our room last minute as we were originally booked at the fairmont. we had a suite which was nice and spacious. we are a family of - so either we rent a suite or two rooms. the suite was big enough to accomodate all of us. the wine hour in the early evening is a nice welcome back to the hotel. we enjoyed it every night we were there (- nights). it is centrally located. we were able to go back to the room each night to get ready for dinner. there is a great take out pizza place blondie is a few blocks away which the kids loved. i enjoy running and the hotel staff provided me with a running map of convenient runs. i would highly recommend this hotel. the beds are comfortable our room was a nice size and the cleaning staff was good.',happy
id24511,' my husband and i stayed here for a weekend trip to explore downtown seattle and see the sights. we got a good deal for the location and could walk everywhere we wanted to go. pike is market is just a few blocks away with so many vendors and things to see! if you want to see the space needle just head to the monorail drop-off point two blocks away and save your feet. all of the staff we met at the sheraton were helpful and friendly from the lobby to the club floor. we walked into that lobby at eleven p.m and the desk clerk was smiling and ready to be of service. the hostess on the club floor always had a good morning ready no matter how early or late we wandered in for breakfast. they were very accomodating and knowledgeable. when my husband accidentally left behind his wedding ring (!) in our room on the day we checked out they were able to find it and mail it to our home address. it just arrived safe and sound. that is what i call customer service!',happy
id24512,' i recently stayed at the silversmith whilst visiting chicago for a conference. the room was beautiful perfect downtown location and the staff were outstanding. they even printed off my boarding pass for my return flight home. i would highly recommend this hotel.',happy
id24513,' came expecting just another business hotel but found this to have some unexpected touches of excellence. first and foremost was the friendly customer service from the front desk to the bellstaff to the concierge lounge. breakfast in the lounge each morning was delicious quick and served with a genuine smile. the rooms were in good condition with a nice flat screen television and a balcony or patio for some outdoor space. the beds were very comfortable and stocked with lots of plush pillows in fresh white cases. there is a pleasant courtyard and the hotel has its own peacock is that stroll the grounds! in the center of the courtyard lie a pool and a small but pleasant gym the latter housed in a converted historic building. the hotel was very easy walking distance to the convention center the river walk and the alamo. i would recommend this hotel highly to anyone going to downtown san antonio for either business or pleasure and would happily stay there again. i got a special rate and was upgraded nonetheless to use of the concierge lounge giving me a very high sense of value (it always pays to be a member of the hotel is frequent stay club no matter how often you stay).',happy
id24514,' nice hotel is convienently located. -- minute walk to universal studios or you can catch their free shuttle. the staff are very attentive and helpful. complimentary fuit water wine and yummy chocolate chip cookies are available at check in. the rooms are clean and the beds are comfortable. the large windows provide a spectacular view. on the down side there is no fridge the rate is over priced and does not include a complimentary breakfast (not sure if i would have stayed without my membership discount) and the $-- parking fee is a bit much but you do get to park for -- hours.',happy
id24515,' this perfectly located hotel allowed easy access to the reading terminal market the museums independence hall and the liberty bell shopping restaurants etc. we will happily stay there on our next visit to philadelphia.',happy
id24516,' my husband and i stayed at the hotel drisco in january for our elopement to city hall. when we arrived we found that the staff had upgraded our one-bedroom suite to a suite with a city view. we walked into our gorgeous room with fresh fruit and chocolate cookies waiting for us and saw the city view looked right at city hall! it was perfect. throughout our stay the staff went above and beyond our expectations. they brought me a steamer so that i could steam my dress brought us chocolate truffles on our wedding day and we think they even polished the rails out front in anticipation of the wedding photos taking place. the location was ideal -- right in the middle of an upscale neighborhood. we absolutely loved the breakfast and the hour (all complimentary). the breakfast was a great way to start our day and head out into the city and then we would head back to the hotel for wine in the early evening and then head back out on the town at night. all the little touches made us feel really welcome and at home. we look forward to celebrating our anniversary here for years to come.',happy
id24517,' loved the extra room a suite provides saved money on the daily buffet breakfast the every ---minute free shuttle to and from the airport the nightly manager is reception the outstanding hotel staff walk across the street to the car rental all this and free internet. in these hard monetary times if you want to be treated royaly this is the place to stay. if money is no object for you there are other hotels in the area.',happy
id24518,' contrary to other reviewers we found this a really great hotel full of history & art deco-nouveau class. staff are efficient helpful & not over-efficious just good at their jobs & friendly. try for a superior room overlooking park ave or lexington ave it is worth the extra for the comfort & quiet.',happy
id24519,' great hotel with outstanding service. enjoyed our stay there immensely despite the fact that local hyatt employees were striking in front of the hotel. the staff that was brought in went above and beyond to see that guests were treated well.',happy
id24520,' we chose to stay at hotel andra for our --th anniversary. when i called to inquire of making a reservation they were very helpful and informed me of a great special that saved me money. the valet parking attendants were pleasant and willing to help in anyway. the check-in and check-out process was very inviting and friendly. the room was fantastic and we enjoyed our city view. the location was favorable with nordstrom is and pikes place market nearby. what we really enjoyed was the adjoined restaurant lola is! my husband and i cant recommend enough the freshly made doughnuts. yummy! the service there was also top notch. we cant wait for another opportunity to return.',happy
id24521,' i had booked the hotel on the recommendation of the new-york historical society where we were hosting an event the next night; - of my colleagues and the guest speaker made the same decision and we all had very positive experiences. while rooms are not huge (this is nyc!) they are very well appointed spotlessly clean and quiet regardless of whether you are facing --th amsterdam or the courtyard. the front desk was extremely helpful as i prepared for the event printing items up for me and delivering them to my room without being asked to. would definitely stay here again.',happy
id24522,' recently went on a three week road trip along the west coast of america. stayed here for - nights and whilst it was the most expensive place we stayed it certainly wasnt the best value for money. the room we had was large and clean comfortable beds and nice separate living area. however the street noise was amazingly loud. i would recommend requesting a room on one of the top floors. the breakfast was very sparse - a choice of melon or muffins. the afternoon crackers and cheese was nice but the wine was disgusting. whilst the wifi was free the signal was almost non-existant and we often had to go down to reception just to be able to get a stronger signal. if wed paid less for the room we would have been impressed but it just wasnt worth the money the hotel has certainly seen better days.',not_happy
id24523,' room was fine. not extraordinary but fine for one night stay and objective.',not_happy
id24524,' although i personally don’t have any complaints about this hotel i can see why some have written average reviews. the hotel itself is decorated to a very nice standard in fact i was so impressed when i checked in that i commented on it to the lady behind reception and she noted that it had a complete refurbishment -- months or so ago. the room it self was very nice after all the décor was only -- months old so we had flat screen tv’s and a sofa in the room as well as recliners and table out on the balcony which had amazing views over the bay and out over the ocean (sunsets were particularly nice). with all this in mind i kind of feel bad for adding anything negative however i have noticed from some of the reviews that people have mention: noise – after a - hour drive from las vegas we arrived at around --pm and were very tired and looking forward to a nights sleep. after we walked into our room we started to unwind and then realised that our room backed onto the elevator shaft and so every time someone got in the lift the noise from the mechanics would be coming through the wall. i went down and told them about it and we were promptly moved so no really complaints but i can empathise with people that have experienced this. charges – i noticed some people complained about the charges that the hotel adds i had no need to wireless internet etc. so again i feel a little bad for mentioning it but on our first day we went to explore the hotel and found that they have some very nice gazebos that you can sit on in front of a fire by the pool area after mentioning to the receptionist how nice they were she told us that they were available to hire by the hour which seemed absurd. we off course just laughed it off and didn’t both but i wondered if they were going to charge for the sun loungers while we were there? pool – and finally some people have mentioned pool noise again i don’t really have any need to complain because we were on a high floor but the pool area gets very busy and noisy and so i can imagine if you are on a lower floor this could become disturbing. overall this hotel was nice and the staff were very friendly and extremely accommodating however it appears that it depends on the luck of the draw. we were fortunate enough to have a high room away from the noise however i can see how you could have a completely different experience to the one we had. if you do go for this hotel just make sure you on a high floor and away from the lift and you will have a great stay i’m sure',not_happy
id24525,' i had a prompt check and a nice quiet inside facing room in the club level. it was just perfect for a quick - night work trip. definately recommended.',happy
id24526,' stayed here on business beautiful and huge building right in the centre of dc (used to be the post office apparently) imposing corridors and large rooms with high ceilings tastfully decorated with all mod cons. very comfortable beds and loccitaine products in the bathroom good gym too. cant comment on the value for money because it was booked through company but is probably priced for its location more than anything. very friendly front desk staff and complimentary wine and nibbles served in the early evening. the lobby did seem to smell of food all the time though because it was next to the restaurant. great place to stay if youre in dc for a short trip.',happy
id24527,' first of all when we arrived all seemed well then when we was setteling up in our room the bugs appeared. when squashed it appeared to have blood in them. i quietly took then to the front desk so not to make a scene before other guests we were moved to another room on the first floor at the decision of the desk clerk. we moved into the room and no refigerator no microwave but the was ok. the worst problem was we were located across from a party room. we asked the counter clerk nicole west if they could close the door as they were so loud it appeared they were in our room and nothing was done. she said she closed the door but they reopened it. this was the worst stay we have ever had at any hotel.',not_happy
id24528,' the mandarin oriental in dc is magnificently beautiful and understated. but what makes it truly exceptional is the service and attention to detail. my husband and i visited (only one night) to celebrate our anniversary. the bellmen and valets are warm and attentive at welcome and check-out.the front desk person welcomed us by name and wished us a anniversary. and provided a personal business card at checkout. they had chocolate dipped strawberries waiting in our (upgraded) room overlooking the water. the bathroom is beautiful and very functional. lovely marble tile soaking tub shower with wall mount and handheld showerheads (with pre-set temps and massage-like water pressure!). great mirrors and light for make-up and two large drawers so cosmetics and toiletries can be stowed away without cluttering the countertop. comfy bed with quality sheets surpassing even our expectations of this exceptional hotel. the restaurants are unique (--diamond cityzen and less formal dining room and bar) and even here the service (and greetings and farewells by name) continued. nothing pretentious about this wonderful hotel but service fit for royalty. all this and a wonderful location. not to be missed!!',happy
id24529,' once again i stayed at this great hotel. the room itself was a bit dated unlike my previous stay. what makes this place great is the staff. from check in house keeping restaurant staff to operators everyone is very professional and went out of their way to make the stay wonderful. i had just stayed here last month for business and went back for a mini vacation. i will be returning again soon. my only complaint once again is the lack of free wi-fi. they should have areas of the hotel where you can get free wi-fi to check emails etc...',happy
id24530,' i was attending a conference at the philadelphia conference center and stayed at this adjacent hotel. it is nice because you are able to get all over without ever walking outside which was perfect since it was drizzly for a couple of the days we were there. i recommend this hotel for a business trip but not for leisure. there were some families there but as i have found so often with hotels attached to conference centers they lack the friendly to help you attitude i seek when i am on vacation. the pillows also left something to be desired. i have been to several upper end hotels and this had by far the worst selection of pillows two that are too huge to sleep on (plus they are squares) and two that arent even regular size and were as flat as pancakes! the housekeeping staff was very pleasant but almost shocked that i would even take the time to say hello (which seemed to be a philadelphia trait). it is very convenient and walking distance to many attractions.',happy
id24531,' we stayed in the brand new residence inn mariott in times square. the first thing that impressed me was how friendly and helpful all the staff were. we never encountered anyone unpleasant through the - days we were there. the rooms were all different. we were a group of -- - rooms only - allowed in a room. there was a king size bed which was comfortable and a pull-out couch which was a double. the comforter on the bed was down and there was a choice of down or foam pillows. the kitchenette was small but adequate. the closet was tiny and the bathroom was also tiny with a shower and tub. there was no fan in the bathroom which we could not understand with it being such a small bathroom. the bellman showed us where our soap for the dishwasher was and also took note of what we might need like extra blankets pillows etc. breakfast was included in the price of the room. the breakfast was a nice variety of breads bagels danishes doughnuts cereals fruits waffles of french toast eggs etc.. the only difficulty was in finding a place to sit down.. some people opted to take it to their room to avoid this problem. no other meals were available at the hotel but you could order in and even eat what your ordered at the bar if you wanted to. the hotel was centrally located but getting a cab was not a problem. now some of the bugs they need to work out... the wait for the elevators can be very long. the last night we were there the fire alarm went off. all of a sudden a voice came out of the speaker in the wall. once it was determined that everything was okay and we didnt have to evacuate they continued to make announcements to that effect. i think they should have said that the emergency vehicles were required to come anyway because anyone looking out their window which faced the front of the building saw the vehicles with sirens and lights going. i was also surpised that the announcements were not made in more than one language. i would highly recommend this hotel to anyone visiting nyc and i would stay there myself again despite all the excitement.',happy
id24532,' this is the -th time we have used this hotel and have been very pleased each time. if you are looking for a good value at an outstanding hotel this is your best bet.',happy
id24533,' this is a great place to stay if youre used to euro style hotels. very tight quarters. but you can easily get comfy in this place. the front desk girl is very friendly and nice. the gym downstairs is adequate. nothing to rave about. slept very well here. breakfast was pretty good. a lot more than standard continental breakfast. for the cost and location cant really beat this comfort inn.',happy
id24534,' i stayed here - days last year and two days this trip and both times i felt at home. if comfort is what you want then comfort is what you get. the beds the beds-- oh so cozy! (if anyone from the hotel is reading this what type of mattress and bedding do you use cause damn i had a good night is sleep!) this trip i was on the -nd floor in a compact *re: small* room overlooking a side brickwall and an air vent. last time i was in a more spacious room i think either on the -th or --th floor overlooking --th street. (im not complaining as both rooms provided enough space to breath. and in both cases noise was a non existent issue.) a couple of minor grievances though: --the remote for the tv wasnt working properly. (i suspect this was a replacement remote and not the original.-- --the air conditioner could be adjusted as to not always be blowing cold air.-- small things. overall i had a rather pleasant return visit and ill definently be coming back.',happy
id24535,' my husband and two sons (ages - and --) stayed here for three nights during spring break. it is a beautiful historic building and the rooms though cozy are very nicely appointed. the doorman in his beefeater uniform was very friendly and helpful and the concierge was also very helpful. parking is pricy ($--) per night for the valet but anything in this location is bound to be. i loved the historic interior decor. my only complaint is that our -th floor window was very dirty. ask for an upper room. from the higher floors the noise from outside is just a pleasant city hum. from the lower floors the constant ding-ding of the cable car could be annoying. on the plus side there is a cable car stop right in front of the hotel. also the location is great if you like to walk to things like union square and chinatown. dont miss sears fine foods just across the street. really liked this hotel.',happy
id24536,' i will keep this short and sweet as my friend has summed up this hotel a lot nicer than i ever could. i also never right reviews so take this as a warning not advice. i think the circus is missing a load of clowns as they seem to be running this hotel. the attitude of the staff was an absoulte disgrace. if you get anything stolen ring the police as the securtiy staff could not give a s**t. i was shocked and appauled by the way myself and my friends were treated. do not be fooled by the cheap price and location stay somewhere else!!!!!!!!!!!',not_happy
id24537,' my wife and i booked this room through a deal site but after all the fees and taxes it wasnt as good of a deal as we initially had thought. this made it pricier than we expected but probably on par with other hotels in the city. the location was good sitting just around the corner from union square park. the room itself was cozy and cute. it was actually two separate rooms; a bedroom and a sitting room. there was a tv in both rooms and it felt much like a small apartment. temperature controls were easy to use and the bed was comfortable. we enjoyed the complimentary breakfast each morning. our personal preference was for the fruit juice and muffins. they also had maid service twice a day which was nice leaving free bottles of water during the evening service. all in the all this was a comfortable stay. it wasnt super swank or fancy but nice for the price. if youre looking for a place to stay downtown id recommend you take a look at the inn at union square.',happy
id24538,' ive stayed here a few times both for work and pleasure and each and every stay impresses. dustyn and his staff make you feel right at home and pleasantly accommodate your needs! the breakfast is wonderful also. there are many places to eat within walking distance and many many more within a couple driving blocks.',happy
id24539,' we stayed at the kona kai in a third floor room king bed balcony with marina view. i would rate the hotel average+ largely due to it is beautiful location on shelter island. the room was ok clean but somewhat dated. free wifi was nice. outdoor heated pool is large with some lap lanes and a nice spa. there is a sand sunning beach with playground equipment nice for children. you can walk or run on a path along the water is edge. we had breakfast once at the hotel restaurant. background music is hawaiian and very pleasant. food and service were good but there were not many diners so it is hard to say what it would be like when busier. the parking lot for guests is gated requiring a room key swipe to open gate when entering and exiting. the device at the exit gate must have been hit by a vehicle because it is bent lower than a car window and difficult to swipe. it should be repaired.',happy
id24540,' we stayed in an imperial club room at the hotel nikko. it was a wonderful experience. we had a room with a great view of the financial district and the bay. we were there for our honeymoon and there was a bottle of complimentary champagne. the service was top-notch. the hotel is located very close to a cable car stop and it is within walking distance of many tourist spots (if you like to walk; it was really more like urban hiking with the hills). breakfast at anzu was great. a good selection of japanese and western fare. room service was also rather good.',happy
id24541,' contrary to the -.- star rating that was listed for this property i am writing to share my displeasure with my recent stay at the crowne plaza columbus north. after driving over --- miles to spend a weekend in columbus - the last thing that i wanted was a place that smelled like a nursing home had dingy decor was noisy and overall depressing. there was hair in the bed shower and in the corners of the bathroom. the wallpaper was peeling off the walls and i opened my drapes to overlook a swamp. what?! i will never stay at a crowne plaza again. when i travel i look for a refreshing experience where i can enjoy the property and its surroundings. this is certainly not such a place.',not_happy
id24542,' i stayed at this property from -- sept - -- sept with my wife and two young kids. the location is about -- mins north of downtown san diego and in a business area but it was quiet and not far from a target and multiple restaurants and stores if you drove about ---- mins east. breakfast was marvelous consisting of scrambled eggs each day along with one and sometimes two meat items (sausages bacon patties etc.) and often a potato dish as well (hash browns country style potatoes etc). they also had hot oatmeal fresh fruits waffle maker and the usual continental lineup including bagels muffins cereal and toast. one of the days they ran out of chocolate chip muffins and one of my kids insisted on it. the kind staff actually went back and put - more in the oven for him! the front desk staff was always very nice and accomodating whether you needed help with directions or answering any questions about the local attractions. the front area also had some amazing cookies put out daily and fresh water and coffee too. the swimming pool and hot tub was nice and clean and never busy. they also had a workout room a business room (with two computers and a printer) that i also saw with no lineups ever. the rooms itself were adequate and all came with a newer flat screen tv small microwave and fridge. the carpets looked slightly old but the rest of the room and bathroom was very clean. all in all i would definitely recommend a stay here!',happy
id24543,' hotel was somehow below expectation; given that it was a w. perhaps after coming from w@times square where there are lights sights & hype everywhere we were expecitng an even better stay at w@union square but alas! it was not so. the -st impression at the check-in was not great! staff was not very friendly aloof is a better description. then our room was not ready even after -pm! when we finally got into our room it was not fantastic either. room was dark and gloomy and furniture looks dated. traffic noise was constant. location-wise only so-so. not as convenient as times square and not much to do around the surroundings. we actually regretted moving hotel from w@ times square to w@ union square and the rate at union square was more expensive!',not_happy
id24544,' i really hate to write anything bad about this hotel so i will start with the good things. the price was really a steal. we stayed in the studio suite which was really nice and not too cramped. the bed was really comfortable as were the pillows. i was impressed because usually pillows are way too puffy big and uncomfortable in most hotels. we stayed on the -th floor and had a nice partial view of the bay bridge. the staff was very friendly and accommodating and the concierge was really helpful during the entire - night stay. the bathroom was kind of small for this type of room in my opinion but it was nice and the shower pressure was great and the water was hot. the lobby is pretty small and nothing too impressive but decent enough. we also liked the location--just a few blocks from bart and easy to catch public transportation or walk to other areas. we really enjoyed our stay here but for the following which happened twice! our first night there after getting up at about -:-- am to use the restroom the guest next door was talking and laughing on her phone extremely loud. we happened to have a room with a partition which could open up to a room next door (in those cases where you get - adjoining rooms). to her it probably didnt seem loud but it felt like she was in our room and it was really hard to get back to sleep. we almost moved to a new room the next night--the hotel was very accommodating with this request--but we figured it was just a chance of bad luck and if it happened again we could call down and complain and the problem would be solved immediately. we should have moved!! the next night was fine. on the third night we went to bed around -- pm and were exhausted. to my surprise at - am while in a deep sleep i was suddenly awakened by these really loud women speaking a foreign language and screaming-laughing. however it wasnt even coming from the partition side (which is why the first night i figured we could hear the one lady) but on the other side of our room! the ladies were being really obnoxious and loud and it was unacceptable so we called down to complain and security was sent up. the voices came down but you could still hear people talking even though they were not talking loud. ive never experienced that in any other hotel unless people are in the hallway or someone is having a raging party next door. the next day i was really tired and disappointed that i didnt get a good is night sleep before traveling home. but all in all we did enjoy our stay here and we will chalk it up to some bad luck although there is obviously a problem with thin walls in this hotel.',happy
id24545,' we had a great experience here in the summer of ----. i was looking for a suite hotel for our family of four in the mag mile area of chicago and this fit the bill. i actually booked the wrong type of room at first - please note that not all suites sleep four. when i realized this i contacted the staff and was taken care of for no additional charge (the room that slept four was at a higher rate). also for a suite these rooms are a bit small. the room was clean and nicely appointed and the size wasnt too much of a problem but i wouldnt want more than four people in this suite. also the doors between the bedroom and living room are made of glass and arent soundproof. we like a separate sleeping area from the kids in order to stay up later and watch tv but it wasnt too easy to do with this set up. it definitely worked but it just wasnt ideal. we were overlooking the mag mile which was nice and we were in a corner room with plenty of windows and natural light. we were there over lalapalooza (not on purpose) and there were a lot of ambulances every night on the mag mile over that weekend. the nights were a little loud until our last night which was a sunday night and lalapalooza was over. im not sure that i would like a room overlooking the mag mile again. from being accommodated before i arrived to the staff that greeted us every time we walked in and out of the hotel and helped us with directions i was very impressed. i would definitely recommend this hotel!',happy
id24546,' stayed for - nights. found the inn pretty quickly. we were able to check in early and were able to select a room on the more quiet side (ie: no street side). the room was clean and we were very pleased with the size and comfort. a big plus is that denny is and mel is diner are just down the street and open late (as we were there in town for - concerts and got home late every night). cleaning service was great. room looked and smelled fresh when we would arrive back. inn personnel was great and friendly. we did not part take in the morning breakfast - we just were not up that early. we will be staying at this inn again when in the sf area. the rate was beyond great for the area ($---night at this time). we booked direct with the website of the inn as it was the least expensive way. we highly recommend this inn.',happy
id24547,' we stayed at the hotel mela for a - night break and found the staff on reception to be extremely helpful and friendly. the hotel rooms were spotlessly clean and very modern with flat screen tv iscoffee making facilities and a lovely range of toiletries we didnt need to use our own. the location of this hotel was ideal a - minute walk from times square where you could take a metro to all parts of the city. madison square gardens was within walking distance as was the rockerfella centre the views from the top were amazing and the empire state building. we paid $-- for a taxi from newark airport not including tips which was about a half hour taxi ride. $-.-- for an unlimited day pass on the metro which was a great way to see the sights. if you come out of the hotel and turn right across the crossroads and on the left handside was a great place for breakfast i think it was called red flame. we would definitely stay at hotel mela again and would certainly recommend it to friends and family.',happy
id24548,' my daughter and i traveled to chicago for a mother-daughter extended weekend (- nights-- days). we loved the location many nearby shopping areas restaurants etc. the staff were extremely helpful and friendly. the breakfast was a huge savings we were able to eliminate lunch and just have an early supper. i would definately recommend it to others. the room was clean but small; the size was not a factor as we only used the room to sleep in. kelly & edwin were the staff that stick out in my mind...thanks for a super stay in chicago :)',happy
id24549,' please visit this timeless walk in history! the venue is private and quiet! a gem in the desert is the arizona biltmore! the weather in november is warm! lounge around the pool or sit on the patio and relax! the management and staff knock themselves out! what a delight!',happy
id24550,' i had a great stay at the hotel. it is beautifully located and has an attentive staff. the amenities are very good. they are set up well to accommodate the large convention centre next door the marina that is attached and the gaslamp district a few blocks away.',happy
id24551,' the four seasons is in an excellent location downtown san francisco with good access to shopping sites and mass transit. the rooms are clean well appointed with definite european amenities. i cant say enough good about this hotel and would not hesitate to stay there again!!',happy
id24552,' we were unsure what to expect having read some pretty unflattering reviews but were more than with our stay!!! considering that are over ---- rooms (wow!) - we obviously werent expecting cosy-personal service! what we got was a massive room (no. -----) very comfortably furnished with a small but adequate shower room (fab shower!). the thing we missed was no hot drinks tray - who wants to wait-pay for room service?! so we took our own travel kettle-tea- milk!!! (sad brits or what?!) as for location? couldnt be beaten!! right in the middle of town and perfect for the subway (underground system!) - very easy to use - just make sure that you dont get the express train if it doesnt stop where you want to go!!! new yorkers very helpful and friendly and we felt very safe. only ate at the hotel once - breakfast for one which cost $-- - ouch!!!! dont bother! go to the dining concourse downstairs in grand central station - fab muffins-coffee-pancakes etc! more than - well done grand hyatt! :o)',happy
id24553,' i have nothing but good things to say with one exception. the hotel is well maintained with high service levels. i stayed at and attended a conference. i have to say the banquet food was probably the best i have ever had - most banquet food is mediocre at best. rooms are a good size. my criticism is on the front desk staff. the front desk staffs are very friendly and eager to please however i think their training is lacking. when i checked-in they did not scan my credit card not a big problem for me since my company was paying the bill directly. a day later i received frantic messages asking for my credit card information. the staff asked for my newspaper preference yet i never received a daily newspaper even though i raised this point a day later (i stayed just shy of a week). also and the front desk did tell people when they registered: there is a very active fire station next to the hotel. you should be sure to get a room away from that side of the building.',happy
id24554,' received travelzoo alert on this hotel in may. family of - on first trip to boston. two days before the trip i realized i did not book the right length of stay and the reservation was revised with no hesitation! during our stay the staff and concierge were very helpful with trolley tickets limo service and restaurant recommendations to suit our needs (kids) and remembered our names. the location is superb. we walked just about everywhere and metro station is --- block away. book the highest floors for a stunning view of boston common. on the -th the parade stopped for almost an hour right in front of the hotel. later we avoided the fireworks crowds and cranked up the jvc stereo provided and listened to the pops simulcast while enjoying the show from the room. very comfortable beds. bathroom had a little mildew. a few modifications and flat screen tv could add a few more sq ft to the nice size. see pics!',happy
id24555,' we stayed at this hotel for a wedding. yuck. the bathroom was dirty and incredibly outdated. the shower head put out about -% of the water coming through the tap and it alternated between scorching and ice cold. we could hear everything in the room next door. ive staying in nicer chain hotels (super -). everyone at the wedding reception was talking about how sub-par their rooms were and laughing about the showers. the front desk was completely disorganized and couldnt even provide a recommendation for a mexican breakfast - in san antonio?!! stay somewhere else!',not_happy
id24556,' clean comfortable great breakfast good neighborhood good value. hotel more secure than most. only negatives were the night desk clerk with a surly attitude and a hillbilly who tried to con us in the hotel driveway. (not the hotel is fault.)',happy
id24557,' stayed here and did some dc stuff. very elegant hotel. it is $$$ but so classy. has all that dc historic charm with all the right modern updates. you can walk to what you need and enjoy the charm of dc.',happy
id24558,' we just loved this little hotel. it is in chinatown and is so central. one block (small block) from the tramline and about two blocks from the main street (i think it is market st or something). it is close to the station so we just walked from the train when we arrived and left sf. (we bought one of those five day muni passes and it is certainly worth it). the hotel is clean and is all you need when you are there. it isnt the ritz but then the prices are not either. the staff were friendly and very helpful. our tv remote was not working too well and we told the receptionist . within about ten minutes we had someone knocking on the door with a replacement. there was a computer in the lobby which you could use for a fee and all in all we would recommend this to any budget minded person.',happy
id24559,' we stayed at the affinia -- for - nights from --nd may ----. we chose this hotel after reading many reviews both here and on other websites. we were impressed by comments about room sizes being favourable compared to many hotels in nyc and very positive comments about the friendliness of the hotel staff. the hotel lived up to our expectations in every way. we booked a junior suite as we were in nyc to celebrate my partner’s birthday. the room (room ----) was very spacious clean and comfortable. we both thought the bed was one of the most comfortable we had ever slept in. we did hear a little street noise (mainly sirens and large trucks) but accept that this is inevitable in nyc. i’d informed the hotel we were celebrating a birthday and found a bottle of sparkling wine on-ice when we got to our room with a card from the gerneral manager. the club lounge is a great idea – complimentary tea and coffee available all day. it was great to be able to grab a coffee on the way back to our room after a long day of sight-seeing and shopping. all of the staff we encountered were very friendly and had a great positive attitude to everything – nothing was too much trouble. in particular the doormen-concierge were extremely friendly and helpful. on one occasion i asked for - of our - bags to be brought from the storage area individually as we needed things from the bags on the last day – they brought the correct bags when asked and remained friendly and positive throughout. on our last day we checked out of our room and went shopping returning to collect our bags late in the afternoon before heading to the airport. we used the shower in the gym to freshen up. a small room in the gym includes the shower washbasin and toilet. there are plenty of towels available and a dispenser in the shower containing shower gel shampoo and conditioner. there is also a hairdryer. this is a great facility – but there is only one shower so allow plenty of time if you plan to use it just in case it’s occupied. overall we had a great stay and would be to recommend this hotel.',happy
id24560,' omfg. best hotel everrrrrr! my boyfriend & i were spending our - year anniversary in seattle for - night and - days and thank goodness we went with this much raved about hotel to celebrate - years of us! from the minute we arrived and introduced ourselves the concierge-valet guy greeted us with a hello! weve been expecting you! happy anniversary! we then checked in at the front desk where we were also greeted with a cordial happy anniversary! and the same concierge guy proceeded to come over with a red rose for me.... uhmmm... have i just arrived at disneyland where they all greet you with a happy birthday! because of the birthday pin youre wearing?!???!? no! but we certainly have arrived at hotel ---- that made me feel like the happiest girl in the worldddd!! upon entering our grand luxe parlor suite with a view of downtown seattle (gorgeous and worth every penny in every single square inch of that --- square foot room!) i was surprisingly stunned and even more ecstatic to find red rose petals intricately placed all over the lovely king sized bed a bottle of champagne strawberries and a letter from the hotel addressed to mr. and mrs. ahhhhhh... so i have entered the happiest place in the world! not to mention though my boyfriend did surprise me with the upgrade of the suite the hotel surprised the both of us with all of these things being complimentary! happy anniversary to us!!!! okay. overall hands down out of the - days we were in seattle --- of our trip was spent in our beautiful hotel suite...trust me you wont want to leave.......! oh yeah and that bathtub that everybody has so many good things to say about.....believe what you read it is all true. it is definitely one sexyass tub totally fits two people ;] the whole clean sleek modern feel of hotel ---- + their hotel bar-restaurant boka combined with top of the line customer service all around--that makes your experience in seattle truly feel like disneyland--is why you need to book your anniversary-birthday-getaway-random trip here at this hotel. im telling you i left feeling like i was at the happiest place in the world. the experience was beyond magical. hotel ---- im in love.',happy
id24561,' while all the reviews i’ve read are true—both the good (nice rooms clean accommodating service) and the bad (dismissive management nickel and diming lobby construction noise)—the real measure of a good hotel is how they handle a problem. and since we went to the langham primarily for the pool if i had read about this i would have definitely stayed somewhere else. even though we have never had a problem at any other pool—including the indoor water parks where you can barely breathe through the chlorine fumes—one of my daughters had such extreme skin irritation from the pool water that she later sobbed in the shower from the pain. both of my daughters’ hair completely changed consistency into a dry and brittle mess. my husband’s swimsuit bleached in the pool water. and when i called to alert the hotel of the severity of the situation so they could protect other guests i first got complete unresponsiveness and then a flat denial that there was any problem. other than watching my children suffer because of my unfounded confidence that a five star hotel would have completely safe pool conditions my ultimate conversation with the hotel manager was the worst part. he was completely dismissive and condescendingly “assured” me nothing was wrong with the pool but he also refused to give me the chemical levels during our stay. (although the spa manager did tell me that the ph was “on the high side” at -.- which is coincidentally the upper legal limit and the cdc says healthy pool water should be between -.- and -.-.) i could not believe the general manager’s failure to accept there was an issue he needed to resolve and told him he left me no choice but to report the situation to the city authorities. several days later the boston pool inspector called me to report on their inspection. he told me that there had been a mechanical failure and that the chlorine levels were “off the charts” so the city suspended the langham’s pool permit and closed the pool until the issue was resolved. truly unbelievable. the pool was kept open for at least four days at illegal levels and for two days after i had reported the “chemical burns” in my child (and yes that was the exact terminology i used). either the langham’s pool maintenance system left them incapable of knowing they were operating at illegal levels or they lied to me and kept the pool open despite knowing how high the levels were—either way the situation is completely unacceptable and unsafe. and even if their testing protocol was flawed they should have done more to protect their other guests after i reported the chemical burns from the pool. both managers told me they received no other complaints but my initial complaint at the front desk was not given to them. if you’ve had a similar problem please leave a review so other people will know whether this was an isolated incident. finally i reported the entire incident in a lengthy email to the corporate offices of the langham chain and was not even given the courtesy of a response. i am truly stunned at the complete failure at every level of langham management. good luck choosing a hotel. needless to say we won’t be going back to the langham. next time we want a boston hotel with a pool we’ll try the marriott long wharf the copley weston or the boston harbor hotel. if you want the full story here it is . . . . my husband two children and i stayed at the langham on february -- and --. our goal was to spend the night in a fancy hotel in boston with a great pool. the room was beautiful and the service was great with special touches like very early check-in and complimentary chocolates sent to the room for my daughter’s birthday. the pool was also beautiful as nice as it looks in the pictures. after just one swim though my daughters’ hair completely changed consistency. it was with no exaggeration like straw and could not be brushed until it was washed and conditioned and then it was still completely dry brittle and stiff. (can you imagine if a to-be bride at the hotel had gone in the pool!) my husband’s swimsuit was also ruined being bleached from blue to spotty gray. still we were there for the pool and i trusted that in such a nice hotel everything was safe. so they went in the pool two more times but the swims were short for my kids (who usually have to be dragged out of the pool) because the water was too irritating. after the third swim one of them had a red rash around the goggle area on her face so we left the pool. because the stay was otherwise so nice i just wanted to make the most of it and not complain. but when we left i did mention at checkout that the pool caused these problems so they would be aware of the issue. then we went home and the kids showered again to try to get their hair to a manageable condition. in the shower i could see the extent of my younger daughter’s rash and the water hurt her so much she was sobbing. as much as i wanted to let the whole thing go after a tiring stay away i decided i had to call to alert them to the severity of the issue so they could do something to protect other swimmers. i assumed that i’d be thanked for letting them know and told that they would get right on it to make sure no one else had that reaction but that is not the response i got. i called at -:-- pm and asked to speak to the manager. i was told there are many managers and asked what my issue was—so i told this person that my child received a chemical burn from the pool. then i was told i should talk to the spa manager who may have left for the day. the person on the phone told me she would have the spa manager call me back or she would call me herself. i waited an hour knowing other people were in the pool and i got no call back! i was flabbergasted at the lack of response! i really wanted to make sure the right people knew about the issue so they could correct it without anyone else suffering so i called again and got the same person on the phone who told me the spa manager had left. in desperation and frustration i again expressed that this was a safety issue—a chemical burn in a child. so i was asked if i wanted to be transferred to the spa. i couldn’t believe it was on me to continue to communicate this issue but what else could i do? i was transferred and there was no answer so i left a very frustrated message. then a security person called me back and he was responsive but i still got the feeling that no one was checking that the pool was safe and getting people out of there if necessary. the spa manager called me later that night and assured me that the levels were safe. before this i was just trying to be a good citizen and let them know they had a problem but once they started trying to minimize the situation i became angry. while a place like this should have the pool water at ideal levels at all times i know pool chemistry is variable (we have a pool). things can get out of whack. but to insist that levels are normal when people have that kind of reaction to the water led me to the conclusion that either: -) there is something wrong with the pool testing protocol and the langham is incapable of knowing if the levels are safe or -) they knew levels were off and did not address it promptly and were not admitting it to me. neither conclusion leaves me feeling comfortable. the next morning the spa manager called me again to say she was investigating and to tell me that the levels had been acceptable although she did tell me that the ph was “on the high side” at -.-. so i looked that up—-.- is the highest allowable level for public pools in massachusetts (and for summer camp pools the highest allowable level is -.-). ok now we were getting somewhere. also at high ph levels the chlorine is less effective so they have to add more. i was not given a chlorine level but it was likely high too given the legal requirements based on the ph level. according to the websites i checked the combination of high ph and high chlorine is particularly irritating to the skin. during this morning call the spa manager told me she had spoken to the general manager who said he would call me. he did not call until that night and his call was the worst experience of the whole ordeal. he apologized for our situation but very condescendingly “assured” me that the pool levels were normal. truly i lost it with that denial. things happen. pool chemicals get out of whack. but to not own responsibility for the issue and pledge to immediately address it for the benefit of the other guests is unacceptable. i told him that i was very concerned that this would happen to someone else if they did not accept that there was a serious issue and he angrily and pompously insisted that they had always had everything under control. in anger and frustration i asked him if i needed to get a lawyer to get him to understand the seriousness of the situation and he challenged me to do it. at that point i knew the conversation was useless and just asked for the complete records of the chemical levels during our stay. he told me he would only give them to my lawyer! if there’s nothing wrong with the levels why not give them to me? so the next morning i called the city of boston pool inspectors to report the problem. oh and five days after that first swim my other daughter came down with swimmers ear something she has never had before. this is the only time she has been swimming all winter. swimmers ear is very rare in the winter and is a sign of poor pool conditions. but it gets even more insane! the monday after our visit i got from the pool inspector. we stayed at the langham on monday and tuesday. tuesday night is when i called to alert the hotel of the chemical burn. tuesday night and wednesday morning is when i was assured by the spa manager that the levels were safe. wednesday night is when the general manager refused to admit there was a problem and give me the pool levels. thursday morning i reported the problem to the boston pool inspectors who i believe went out that day. they found that there had been a “mechanical failure” in the pool system and that the chlorine levels were “off the charts” and “suspended the permit” for the pool until the issue was resolved. so despite all of the denials this pool was operating at illegal chlorine levels for at least four days! i wish i reported it to the city right away but honestly i felt like things would be resolved more quickly and safely if i went straight to the hotel. but instead they stuck their head in the sand and ignored the problem until the city forced them to address it—and unsurprisingly i have received no apology from them. after i heard from the boston authorities i emailed the langham chain to report the situation. it has been more than two weeks and i have still not even received a response form them. so that’s the long sorry tale.',not_happy
id24562,' i lost my laptop at the airport. the shuttle driver for the hotel took me back immediately to the airport terminal to look for it. the front desk lady stayed with my wife the whole time i was gone and helped her make calls etc. this employee was amazing!!! i got the laptop back courtesy of a another young lady who was working at the airport. i love philly people! this hotel is well managed. stay there.',happy
id24563,' our stay here was so excellent i had to share my appreciation. everything was clean and comfortable when we were here but what i most appreciated was the service. everyone was very helpful--taking time to help us find where we wanted to go on the map answering our questions and providing a very well-cleaned room. i really appreciated the shuttle service when my husband had the rental car for his work. the driver was prompt and reliable and it really made the difference in my short stay in austin. he also provided us with the valuable warning not to drive during austin is rush hours if you can possibly help it. i also loved the swans in the fountain. they were such a relaxing sight each time we walked out to the lobby. they seemed very and appeared to enjoy the attention they received. i was very glad we didnt stay downtown!',happy
id24564,' we had a spacious modern attractive executive suite with a fully equipped kitchen (decent sized fridge dishwasher and glasses dishes pots and pans etc.) nice dining area comfortable sitting room with couch easy chair etc. beautiful master br with very comfortable bed very large bath with jacuzzi and two decent sized flat screen hdtvs. spotlessly clean. quiet but easy to get to. would you believe all of this for just under $--- (not including tax)? we could have spent around three times as much and not done as well. by the way for a fee it is also pet friendly.',happy
id24565,' stayed here over thanksgiving and the location is great for everything. a -- sec walk to times square close to downtown and uptown tourist bus stops. easy walk to central park and hells kitchen two blocks away for great food. the staff were helpful and pleasant the cafe reasonably priced for a good breakfast and danny`s deli next door is great for drinks snacks and take away food. the hotel was warm...perhaps a little too hot the rooms were clean and the bathroom adequete with plenty of warm water and clean towels. the beds were comfy although we had to ask for extra pillows as the supplied ones are a little flimsy. the ongoing renovations did not impinge on our stay and noise was not an issue as our room was very quiet. e mails prior to arrival and following departure were answered promptly. overall a very handy place to stay that is within walking distance of many amenities..its a safe place to walk about at night even on your own. we would use this hotel again but would try and get a newly renovated room...we did ask prior to arrival but were told it is on a first come first served basis.',happy
id24566,' we stayed over the july --- weekend with friends. the hotel was fabulous from the moment we walked into the lobby where we were met by friendly staff. the decor was very swedish which we loved. rooms were well appointed and high ceilings gave an airy feel. hotel was quiet and coffee-tea-cookies-nuts available in the lobby not to mention wine in the evenings was a wonderful touch. these were included in the room cost as well as non-alcholic beverages & snacks in the room.',happy
id24567,' i actually hate to be negative about the whitcomb as the staff were extremely friendly and helpful (especially the singing doorman! ;-) but... but but but the location is really not great. this block of market st. is quite seedy and while it is only four blocks or so from the more comfortable parts of market st. these could seem very long if you were a lone female for instance. having said that it could not be handier for the opheum theatre so if wicked is on your itinerary then go for it!!',not_happy
id24568,' we were pleasingly supprised at the gaslamp plaza. a very old hotel that was quaint and friendly. right in the middle of all the action. the room im guessing must have been an apartment in the early days. i could just imagine living there. the rooftop breakfast area was delightful. the view to die for. the entrance walls were marble. very friendly and accommodating staff....',happy
id24569,' the pacific terrace defines itself by its four star rating however the condition of the hotel lack of fitness facilities and mediocre front desk staff might be found in a best western and not a property defined by four star luxury. the views are quite nice and the pool facilities are not as nice as the marriott in san diego but nicely maintained. the rooms are what you might expect in a best western but have disguised the inside with plank boards on the ceiling and furniture so large that as a six foot guy i literally have to jump down from the bed onto a carpet that has seen better days or a few homicides...not really sure what that pattern is or if it is a collection of brown stains on what was a golden carpet with palm trees or something... point is the rooms are barely adequate and could use a significant updating and please would somebody take-out the stinky ---- is carpet! all gratuitous however rightly deserved comments aside the assistant manager has been very accommodating and the service staff has been very kind and clearly takes a lot of pride in their work. i was hesitantly recommend this hotel for the views sounds of the ocean at night and generally fun place for a family to hang-out for a few days. business travelers will not find this hotel akin to the omni marriott or hard rock in town with its slow internet access and lack of a (real) fitness facility....and no a -- by -- foot room in the parking garage is not a gym just because the placard on the wall states fitness facility!',not_happy
id24570,' when you arrive at the hotel the clerk asked to get your debit card for any expenses at the hotel. the problem that i would recommend on dont stay at this hotel. they charged my debit card $--.-- and i didnt charge anything at the hotel and still after a month i still have not recieved my money back. why would they even charge my card in the first place. i will not stay at any hampton hotel for this purpose.',not_happy
id24571,' this was mine and my boyfriends second time in the wellington. we booked a last minute deal so got a week for £--- hotel and flight each which was great value.it is in an excellent location five minutes walk up the road to central park and five minutes down to times square. it only takes ten to walk across to -th avenue and right next to the underground.the hotel itself is basic but what more do you need in a city that you spend most your time walking round. our only negative experience this year was we were put in the left hand side of the hotel which seems to be the very run down end which is smoking rooms.the room felt dirty and everything smelt. as soon as we got in we requested to move to non smoking.although they could not do it until the next day they were very quick and sorting it out for us and we ended up with a lovely room with a view out onto -th avenue. i would recommend when leavin the hotel you ask them to book you a car to the airport it is about -- dollars with a tip included.cars at the airport will try and get -- dollars from you so i would assume a regular taxi would do the same. the hotel use a company of black comfortable cars which makes the journey back to the airport very comfortable.',not_happy
id24572,' we have been in this hotel in september ---- for one week of sightseeing in newyork. due to the central location at the times square it is well located as a starting point for all activities in the city. the room was cleanded up in good condition every day and is quite good enough to spend some hours of sleep at nights. so next time we would come again and can agree to this location for other vivitors.',not_happy
id24573,' we stayed at this hotel the night before our cruise on the princess sapphire over valentines weekend. we have traveled all over the worl and i have to say that this inn and the stay & cruise package was the best deal in southern california. the sushi bar in the parking lot was a huge bonus and then front door srvice to the cruise ship was fantastic.',happy
id24574,' i was the class sponsor for a group of -- students and adults staying in chicago for the night. the reservation process was simple and enjoyable. upon our arrive there was a room available to put our belonging so that we didnt have to carry our luggage around the city waiting for check-in. the doorman that assisted us was polite and very attentive to our group is needs. we also were lucky enough to check in early. the rooms were wonderful clean and comfortable for the students. since most rooms are suites the students had a place to hang out and enjoy their last night together as high school students. even with students on two different floors the layout of the hotel allows an adult to see rooms which was also a great trait of the hotel. the free breakfast the next morning was amazing as well. finally the location is awesome for a group. there is a bus stop almost in front of the building which we used to get back and forth from union station as we took amtrak into town. navy pier and the magnificent mile are only blocks away. there is an redline train station only --- blocks away so public transporation is available to you as well. i could not have been more pleased with our stay at the embassy suites. i would suggest this hotel to any group who is visiting chicago for the day or longer!',happy
id24575,' this marriott in harbor east is an excellent hotel in a great location. this marriott is one of the upper-scaled hotels in the chain and offers many amenities. being right on the harbor it has a water-taxi stop on the side of the hotel just steps from the front door. there is a nice bar restaurant bakery-convenience store plenty of function rooms a gym pool and great views from either side of the hotel. the average room is large based upon the standard hotel room with a flat screen tv business desk and leather task chair easy chair and ottoman with an in-room safe and plenty of space around everything. in harbor east there are many restaurants bars a cvs and even a whole foods store. the hotel is in walking distance of harborplace the aquarium the museum of science little italy orioles park at camden yards and only a few miles from fells point.',happy
id24576,' i have stayed at this hotel for years and have had a --% good experience. the staff has always been friendly and it was really improved by a total renovation they did a few years ago. the beds are comfortable and i have never had a problem with the cleanliness. and they always accommodate my request to stay in a specific area of the building. two reasons i did not give - stars: -) b-c they didnt include and in-room frig in the reno; the rooms are certainly big enough. -) many of the a-c units only blow on one speed and it is too high for the room size i have tried at a few other hotels in the area and i keep coming back here.',happy
id24577,' hotel is quiet and peaceful although close to i---. front desk is a bit miserable and staff not engaging. rooms good size and well equipped. breakfast is sort of hampton inn like but ok. tv in our suite did not work which we reported but nothing got done. also no milk or whitener with the comp tea and coffee nor was any available in the little on-site shop so a bit of a pointless exercise giving it in the first place',not_happy
id24578,' have used this one a few time. last time not so great the hot tub and pool were really dirty and the crowd was really noisy. in the past this hotel has worked out great for just two of us but for - the room was very cramped. does have a shuttle that helps alot when we ride the train. the staff is usually very friendly.',not_happy
id24579,' having stayed at the hotel before we nearly made the mistake of trying another hotel for a change. how pleased we were that we decided to stick with the regency. we reserved a park avenue room with more than ample space for tw persons and indeed it could easily hold your two children as well! the position of the hotel is perfect if you want to be near most stores and museums yet be in a calm neighbourhood. the staff many who have been at the hotel for many years are just so guest orientated that you might be in the four seasons but -s is just too big to be comfortable. restaurants abound and the subway is near. the only drawback is the current woeful value of the british pound makes nyc much more expensive than a year ago. hope this helps.',happy
id24580,' good spot in fishermans wharf and close to transport and attractions. friendly staff. big comfy bed.',happy
id24581,' im in my second week at this hotel and i love it. i will be on a project here in dallas until mid-july and i plan on staying here that entire time. i have diamond vip status with hilton and i still have chosen this hotel over a hilton brand. location: location is great for me. my client is near greenville and walnut hill. from the hotel it is a short -- minute commute if you take the back roads. the hotel is at the intersection of lbj and central expressway - so you have easy access to the highways. however my favorite feature is that the hotel is right across the street from a great paved bike trail. the trailhead of the white rock bike trail starts right near the hotel. i packed my bike with me and i can get on the trail right after work and get a good -- mile ride in. the gps coordinates of the trail head are: --.------ ---.------. get on the trail and head south - itll take you to white rock lake where you can loop around the lake and head back up the trail to the hotel. rooms: the rooms are very clean. they have a large flat screen tv. the beds feel new and are comfortable. the mattress is firm but i like that (so does my back). they have a small kitchenette in the room which consists of a microwave - burner stove and a full size refrigerator (with a working ice maker). i wish it had an oven though as i like to cook my own meals for dinner. the bathroom is a good size. the room looks freshly painted. the counter tops appear to be granite (or some kind of imitation - either way it looks nice). the rooms are quiet too. i have yet to hear my neighbors. a fair warning though - this is a pet friendly hotel so you could get stuck in a room next to a barking dog. facilities: they have a business center which consists of a computer and chair located in a hallway. the workout room has two treadmills a bench and free weights. i wish they had some kind of elliptical machine or stationary bike. they also have a nice courtyard outside which has a pool a tennis court and a basketball court. amenities: the hotel offers a free hot breakfast in the morning. the eggs are your typical powdered eggs but they also offer french toast hashbrowns fruit yogurt milk coffee...overall a good breakfast. in the evenings they have a managers reception where they have free wine-beer and munchies (hotdogs nachos veggies cheese & crackers). my only complaint about the amenities deals with the wireless internet. for the past few weeks the wireless has been down. my computer finds the network but the signal is so low that it wont connect. fortunately my company gives me a verizon aircard so i use it to connect to the internet. staff: the staff is very friendly and helpful. not a single one of them has shown me a sour face. they are either genuinely with their jobs and to see you or they are the best actors in the area. i prefer to believe it is the former. overall: dont hesitate to stay here. the price is reasonable and well worth it.',happy
id24582,' this hotel is clean. the restaurant is good but high priced. the entry to the hotel was not finished so it was not good...but the new entry should be wonderful when completed. the lobby has a cold feel to it and seems more suited for a business trip-convention than our family trip. the bathroom was large the double beds were not great. if you are going to millennium park for an event it is a great place. as for getting to other places we needed to take cabs. you are able to use the pool in the hotel next door but to get there you walk through some deserted hallways that made me feel uncomfortable in the evening. possibly more people are around during the daytime. once we got to the pool the views were incredible but it was a mess ... there were dirty towels everywhere. i love fairmont hotels...but so far this is one where i was not impressed. it actually did not even feel like a fairmont hotel. extra notes: this lobby is so poorly planned it is hard to find the elevators going up to the rooms even when they point in the direction of where they are. someone should put up a good sign. and we came back to town and stayed at a hotel on the main street and it was a much better location for a family vacation.',not_happy
id24583,' i have stayed here - or - times for business when i am in houston. i was there last week and admit i have been tardy in not writing a review earlier. i can without reservation highly recommend this hotel. the rooms are massive; the perks such as an ice maker in your own room refig. etc. really make it feel like home. i cant speak for the restaurants or the spa as i have never used them. but overall i give this a - star rating.',happy
id24584,' my husband and i recently spent a night in the sam houston hotel and never have we been treated with such high regard by the staff of any hotel. their politeness professionalism and eagerness to help us with anything to make our stay exceptional was so refreshing! the food at the resteraunt -- (located in the hotel) was a little pricey but well worth every penny. we had a steak and porkchops with a shrimp cocktail that were unbelievably huge portions accompanied by unexpected apricot horsdoeuvre is and after dinner truffles....delicious! we were late heading out to a comedy club and stopped to ask the concierge for directions instead of just directions he provided us with derek a very pleasant and knowledgeable driver immediately to take us there. they helped us print boarding passes for our flight the next day and took us for a tour of the facilities at midnight. great stay! we will definitely go again!',happy
id24585,' we reserved this hotel through hotwire and after reading reviews i was apprehensive to say the least. however we had a very pleasant one night stay before our flight out of lax. the bellhop who carried our luggage both on arrival and departure was cheerful and efficient. we were also pleased with the speed and courtesy with which we were checked in. while our room was obviously not yet upgraded it was spacious and clean. i would definitely stay here again.',happy
id24586,' stayed last saturday june --th. we had a great time. the room was on the first floor of the tower and very close to the pool area. what i liked about the room was the private outside balcony whre we could be oudoors and relaxing. this time we spent the afternoon at charlie is grill and bar for wine and appetizers. all in all we really enjoyed the facilities.',happy
id24587,' i loved this hotel. quiet and private. nice staff. stayed here five nights. only thing: no bellhop on the weekends. night manager couldnt help me get an cab early this morning. they could only call town cars. she was helpful by pointing out that i could catch one on the street. that was the only bad moment which wasnt even so bad. downtown so pretty dead on the weekends. you can always catch a cab though down the street. ha!',happy
id24588,' the howard johnson is inn in reseda is just what previous reviewers have written of it--a very cost efficient option which is out of the way for most attractions but worth the travel time. we stayed three nights and found the staff friendly and the room clean. two wrinkles--sinks have no stoppers to you have to bring your own in order to fill them with water! also front desk is closed from midnight to about -:-- am so you must check out on your own. otherwise we found the place just great with gated parking comfortable beds and great rates!',happy
id24589,' was in dc for a trade convention and had a great stay at monaco. very unique room with free internet access(must sign up for rewards program first). metro stop across the street and an easy -- minute walk to the convention center. dont miss the portrait museum across the street and national archives are - blocks away. spy and crime and punishment museum is are also across the street. cannot give a high enough recommendation. stay here if you want to be in the middle of the action.',happy
id24590,' everything was really great. staff was very polite and eager to help.',happy
id24591,' spent a four night-five day vacation with the family for the -th of july. stayed in a hill country suite with my wife and i in a king bed in the bed room my daughter on the pull out sofa and my son on a cot. perfect set up let the kids crash early and the two of us stay up without fear of waking them. the good: - every meal we had on property was good. - holiday activities were extensive with plenty for the kids to do - beautiful grounds - great lazy river and activity pool - proximity to sea world cannot be beat - staff was super helpful in all respects room for improvement: - while nice and rustic some of the furnishing are getting a bit dated - on wednesday the -th there was one available pool chair at the whole resort and every poolside villa was rented all the way through saturday. - due to direction of a relatively high wind and where the fireworks were set off i was hit in the chest with a large smoldering piece of debris (cardboard). this really wasnt a safe situation.',happy
id24592,' so far i think this is one of the best hotels in the city modern and classy lobby i got a nice room and good service. another point is burger place located on ground floor... very convenient. this place is just south of central park (-blocks-big bonus) and easily walkable to times square and had several subway lines minutes away. definitely consider if its in your budget!',happy
id24593,' i spent two weeks here while i was waiting for the closing on my apartment and the movers to show up. the hotel is walking distance to my office and has big rooms. i pretty much had issues with everything. stained towels in the room i had housekeeping come to see what they are putting in the rooms after that not one stained towel. but why were there any?? i was there for two weeks not one person recognized me or called me by my name. the decor is fine nothing special pretty plain if you ask me. there was an issue with the cable at one point as they were switching providers got a weird answer it eventually got fixed but why was there an issue? the first time i ordered room service there were no utensils or napkins i had to ask for it strange. then to top it all off. the day before i was to check out i told them that the movers had not arrived yet and that i would need to extend. the woman at reception said not a problem and to let them know the day before i needed to check out. so the next day i got a bill under my door as if im checking out when i went to reception they said they had no information about my extending. i didnt make it up i had a conversation. i was then informed that i had to move rooms as my room was booked. i told them that if im going to pack im going somewhere else. and i did to a much nicer friendlier welcoming beautiful hotel!!! hotel giraffe!! i spent $---- here!! not a very good welcome to ny!!',not_happy
id24594,' everything was spot on with the orchard garden hotel! from the staff at the front desk the gentleman at the door even the housekeeping. it was clean friendly and very accommodating. i would recommend this to everyone!!',happy
id24595,' this place just isnt that great. ive stayed in quite a few residence inns and this one is my least favorite. while the location is amazing the hotel just isnt. the rooms are a nice size however theyre starting to show some wear and tear. there were some mystery stains on the sofa in my room so i was hesitant to sit on it. also there were some stray hairs on the bathroom floor when i checked in. i guess housekeeping doesnt vacuum after each guest - wear shoes in the room. i didnt utilize the kitchen because honestly i questioned the cleanliness of the supplies. needless to say i wont be staying here again.',not_happy
id24596,' i stayed here for - days and had a double bed with a shared bathroom. i had a comfortable stay. the room was cleaned daily with fresh towels daily. there is no safe in the room and no blow dryer but the bed was comfortable and clean. the bathroom was kept clean and i didnt have to wait to use it. it is not a luxury hotel just plain and simple but there was always plenty of hot water and everything worked. the elevator is slow but it is just fine. the hotel staff were very helpful and courteous to me. i love how close this hotel is to lots of shopping and restaurants and the subway. its very safe and convenient. i would definitely stay here again. but i would bring my laptop next time. the shuttle bus service from the airport was very convenient and good too. it only cost $--. it was safe and reliable and fun to ride with other people staying in the nearby area.',happy
id24597,' we are seasoned tavelles and fussy about accomodations. this was a stop over while driving to tucson. we were very pleased. it is a new popety and the staff could not have been more friendly or accomodating. the room was immaculate and comfotable. although it is off a major highway we heard no traffic noise. the fitness room was also in good shape and clean. we liked the open spacious staircase to the rooms if you did not want to take the elevator. healthy breakfast choices were available in a nicely decorated non-typical hotel breaffast area. the pool-hot tub were off site but a short walk across a courtyard to a hitlton hotel. we did not use the facilities. we always pass though el paso each feb. on route to tucson so we will definitely use this hotel again.',happy
id24598,' when we first arrived at -pm we were told our room was not ready. on our reservation it said we could check in at -pm. we then waited for --min so that our room could be cleaned. no apologies were given for the inconvenience. this was not the worst of what was to come. at -am the fire alarm went off….after dressing and walking down - flights of stairs the “all clear” alarm went off. not only was this a huge inconvenience and disruption to our ‘restful vacation’ but as we checked out i expected some sort of compensation. or at least an apology (but i really expected to be compensated our $--- room was a waste of money). the front desk simply said “there was an issue in the kitchen.” no apology no nothing. after waiting for her to say something nice i told her i was greatly unhappy…she was very rude and said “oh well it’s better to be safe than sorry”. i will never stay here again; i will never recommend this hotel to anyone. and i will post my story on any opinion board so that good people are warned about the quality of this hotel.',not_happy
id24599,' the lobby isnt bad but dont be fooled the rooms are sad and dumpy. opened the door to faded carpet a view of some heating equipment buzzing right outside the window and a very uncomfortable bed. the towels had stains and crusty things on them and the maid in the hall insisted on coming in and adding blankets when my girlfriend was changing. i had to tell her - times to come back later before she stopped knocking. stay somewhere else. we did we turned right around and went across the street to the marriott. much nicer. one plus a starbucks in the building.',not_happy
id24600,' we have just arrived home from our one-week trip to usa. we spent - nights at stay. and - nights with relatives in pa. our stay at stay. was an awsome experience in any way. we found the hotel after googleing a reasonably priced -* hotel on manhatten midtown. when first arrived late in the evening we were given a small room with no closet to put the clothes in. the day after we asked for a room with a closet and we were then moved to a much larger room for the next - nights with no extra charge. however the both rooms were very well equiped with a flat screen bathrobes iron and most important of all: the most comfortable bed ever! the linen was very soft with a de-lux-feel in it. the hotel is just around the corner from times square and it is really near to a couple of subway stops. however we could not hear any noise in the room we slept very well there no ear plugs needed. we also borrowed an adapter for charging the batteries which was free of charge. very large and nice umbrellas for rent as well at the hotel lobby free of charge. the staff helped us with some advice on how to reach a train to the newark airport (take a train from penn station it is the cheapest and fastest way to reach the newark airport and other way around). we only ate one breakfast there it was a very expensive experience and we would not do it again. we discovered a starbucks and pret-a-manger on our way to -th avenue and had our breakfast there. you can also buy food and drinks in a small store next door. just vis-a-vis the hotel is a restaurant called dervish it serves turkish-greek food and we had some wonderful meals-dinner-lunch there. prices are very good there! next to it is an irish pub but we did not try it. at the hotel we had a couple of small problems with the telephone and radio but that was very quickly handled by oscar the charming! we loved the place and we would definitely come again! we would also recommend you to buy one-week subway ticket (if staying that long). it took us every place wanted in no time for no money . taxis are cheap but often stuck in the traffic. and dont forget the theater tickets booth called tkts where you can buy some cheap tickets for that evening is performances. the booth is just on the corner between --th street and times square a ---m from the hotel. have a nice stay at stay. ! :-)',happy
id24601,' right in the middle of downtown amazing staff. very courteous and room service is quick to respond. we had a king size room which had plenty of space and the b eds were comfortable. the bathrooms seem updated and are modern. they have an einsteins bagels open ---- very convenient. only negative thing to say is they do have a heated pool outside but it needs to be a little warmer.',happy
id24602,' you really could not ask for more from a hotel than this. it is right on the riverwalk - blocks from the alamo and also right in the middle of everything. mexican manhattan restaurant is also across the street and down about - block. check in was efficient took a little bit for bellhop to respond but when they did they were efficient. i had - rooms due to my mom and sister and her kids along for the trip and they put us across the hall from each other which was good. i had a river view king while they had a - queen suite. both rooms were very nice size and very user friendly with sink table microwave and fridge. bathrooms were large with plenty of pressure and hot water. rooms were modern with flat screen tv is and bed quality was awesome. everyone kept raving about how good they slept! we got downstairs for the breakfast which was actually quite good but some what of a wait but nobodies fault but ours due to being after - am. if you can make it earlier there is not a wait. we actually did make it to the omelet station and he made an awesome omelet to say the least. i did not make the managers reception at -:-- due to being out sightseeing but i did make the hour in luke is (hotel restaurant). beer prices were unbelievable at $- ( very large selection of beers) and they also had --cent raw oysters. if i was there with just the wife i would have just stayed at the hotel bar!! it was a very upscale restaurant with very reasonable food prices on the menu. they only negative thing i can say is the security person at elevator can back off a little. the bell boy had one key bringing the bags up and my wife had the other key and he watched me check in and he still would not let me get on elevator without showing a key card!! really?? i guess some will say this is a good thing but common sense can go a long way in customer relations when you see someone check in with a - month old baby and wife and wont let them on the elevator just because he cant show a key card. overall a very pleasant and outstanding hotel and one to keep on the list to go back for sure.',happy
id24603,' i stayed here on a business trip (otherwise i probably wouldnt have afforded such a nice place). it was a great location (convenient to many of the popular sites in san fran) and had beautiful rooms. the staff was very helpful and professional. i believe this is marketed as a boutique hotel which means their rooms are going to be smaller than youd find in many of the traditional hotels. for me it was no big deal as it was the size of the rooms id stayed in on trips to europe but for people who arent expecting it they could be disappointed. overall id recommend the hotel and would probably consider staying here on future trips if i could catch a deal on the room rates.',happy
id24604,' this was my first stay at the pod and it exceeded my expectations. the location is excellent in midtown and only a block or two from the subway. the room was small (hence the name) but it was clean and functional. you do occasionally here doors closing but everything else outweighs that minor irritation. the hotel staff was accomodating and friendly (at least by new york standards). if you are looking for a good location at a reasonable price you can not go wrong staying here. as in life set your expectations appropriately.',happy
id24605,' we arrived here for a -- night stay on -- september after a very long flight from the uk. the hotel was easy to find and the front desk greeting was warm and friendly. over the course of the stay the hotel provided a service that was professional and engaging. the hotel states that its usp is its connection i.e. you genuinely can get to any where in the greater san diego easily from its mission valley location. but i feel its also missing a trick in not promoting what i feel is its additional benefit namely the professionalism friendliness and approachability of its staff. and by that i mean from the cleaners through to the general manager. good people make a difference and often hold the key to making a hotel good or very good. a special mention for the front desk we had a problem regarding changing our room due to scheduled refurbishment this problem was resolved through genuine customer empathy and willingness to go the extra mile by a lady named florence i take my hat off to you girl you did great. also other members of the font desk team were impressive tyler springs to mind. so there we go a good hotel staffed by very good people what else is there to ask for?',happy
id24606,' contemporary asian fusion style hotel...reminds us somewhat of aman resorts in design and operating concept. excellent value since the rate was the same as older hyatt around the corner and this is a brand new hotel. a few drawbacks though...the hotel restaurant claims to serve simple fresh food from local vendors. the food was not very fresh and generally bland. skip this restaurant...there are many good restaurants in the area. for lunch in good weather try the outdoor restaurant behind the public library building in bryant park right across the street. on the other hand the room service food was very good. also we were placed in the rear tower which requires two elevator rides and a good walk to what was obviously originally a different building. i think it was probably more quiet there so all in all likely a good thing but still not what we expected out of a new hotel. and we requested an extra blanket which took two requests in -- minutes to receive...minor issue but again not what one would expect. and strange thing...they were so desperate to have a fifth avenue address that they placed an emergency exit door on fifth avenue and placed a sign on it that the entrance is actually around the corner on a side street.',happy
id24607,' i stayed with my two ---something daughters at the buckingham for a long weekend and we all loved it. i requested a quiet room when i made my reservation via their website and our room had no street noise at all so we all slept great. loved the roominess and the kitchen. only problem was we had no heat one evening - slept fine under the comforter but i had to call twice to get someone to come to our room and fix it in the morning. we were able to walk everywhere and loved the location. the price (with tax) per night was just over $--- which is terrific for the location and the amount of space. we would definitely stay here again.',happy
id24608,' checkin was prompt and hassle free! needed - double beds but hotel was booked and instead of giving me a hard time gina colon at front desk went out of her way to accommodate me. she was fantastic! again asked the front desk for a good seafood restaurant and sarahi ayale went the extra mile and called the union oyster house (best seafood ever) to get directions and parking and printed me a copy of the driving directions. the room was clean comfortable beds and fabulous breakfast. a must stay if in boston!!! thanks again to gina and sarahi at front desk for all their help. you made my boston trip memorable.',happy
id24609,' nice hotel in good location. easy transportation to fisherman warf. not much in walking distance. large room with great view. ruth is chris across street.',not_happy
id24610,' i spent one night at the chic palomar recently with my beloved for a romantic rendezvous.. overall it was a very good experience. the room was fab tastefully decorated and spotlessly clean upon arrival. the check in was a breeze too and the front desk staff friendly and cheerful after our long day of travel. the bed was oh so comfy and we were eager to give it a try...we had a great time at the bar and restaurant sable that was packed and staffed by expert bartenders. the only downer was housekeeping who knocked on our door as -:-- am the next morning clearly ignoring the dreaming tag posted on the door knob. not sure why she would be knocking on the day of check out so early anyhow. the managers wine reception was fun. the palomar is locations is top notch and the local neighborhood safe into the evening. we look forward to our next visit but this time for more than a quick getaway.',happy
id24611,' these things were great about the chelsea lodge: -.at least $----night cheaper than a midtown hotel -.more space than a midtown hotel (we stayed in one of the few suites with private bath) -. ac worked fine -. no bed bugs these things were acceptable but not amazing: -. staff friendliness -. housekeeping (seemed quite clean when we got there but upkeep was mediocre.) -. chelsea neighborhood. slightly interesting area but we found we mainly left the neighborhood for midtown the village or elsewhere. didnt spend a lot of time in chelsea proper. -. free wi-fi at the main lodge building which meant going down the street a ways and sitting on the stoop these things need improvement asap: -. thrift store furniture -. really bad hallway carpet and wallpaper -. the garden would i stay there again? only if my pocketbook requires it...',not_happy
id24612,' grand hyatt seattle. - days. aug ----. deluxe king club. $----$--- a night. -- east airport access by light rail. landed at sea ----am in hotel room by noon. train took -- minutes. get out at westlake station last stop - block from hotel. $-.-- per person. -- hotel location is aaa in downtown surrounded by shops restaurants movie houses shopping centers it is like living in an upscale shopping center from tiffany to h&m forever -- gameworks niketown they go on for -- blocks of nonstop shopping and eating seattle has short blocks easy to walk flat land. -- décor is good - stars usual grand hyatt wood marble and carpet. large bright room with sofa and generous space big bathroom marble and glass. water pressure is too weak toilet paper is the cheapest thinnest type. elevators fast and not crowded. -- internet is $-.-- a day or $--.-- for faster premium. free internet in club lounge. -- club lounge is - stars poor not worthy of grand in the hotel name. the décor is nice usual grand hyatt but no espresso or cappuccino served nor diy machine. coffee is from pot or an antique very slow diy coffee machine that makes strange noise. espresso or cappuccino are most basic in all hyatt and business class lounges how can they skip that? continental breakfast and afternoon snacks are few and low quality on a tight -’x-” small counter they are the worst among all the hyatt hotels more on the level of a hampton motel standards less than or embassy suites. how can they be so cheap on the best customers? only - staff in lounge. hotel general manager should be transferred to a motel to learn the business of hospitality. -- alternatives. sheraton across the street is without such shortcomings $--- less. also next doors are - cheaper older hotels paramount and roosevelt at half the prices or less. there are plenty of restaurants and starbucks on the blocks. -- hotel itself is fine usual grand hyatt but this is the worst and cheapest in terms of club lounge services. take off the grand from the name get a real professional hyatt class manager. staff is fine hardly see any anyway.',not_happy
id24613,' we had a fabulous time at westin in philadelphia. this was a suggestion from a close friend who stayed there a few months ago. the location is amazing a few blocks from rittenhouse square shopping restaurants etc. it is even connected to a mall (shops at liberty place). we parked underneath the mall for a whopping $-- a night. damn. but it is a city. the entrance to the westin from the mall is kind of weird and i thought it was a little hidden. check in was seamless. we even got late checkout upon request. i am a spg member but im not sure if that made a difference? the employees were very nice helpful and welcoming. i wish we hung out downstairs a little bit more - it is very old school with couches and nice chairs in front of a fireplace. there is a restaurant too but we didnt eat there or even look at the menu. the beds are lovely here - so comfortable. all the other reviewers were absolutely right... heavenly bed! there was a double showerhead in the bathroom also - wow. i want one in my bathroom now. the room was very clean and large. the tv was a flatscreen which i thought was a nice touch like another reviewer said. we ran out of coffee and called down to see if we could come downstairs to get some but they insisted on bringing it up. however it took them over -- minutes to do so. we called again and they came up almost instantly. again we had a great time and would definitely return!',happy
id24614,' i stayed in club quarters for - nights attending a business conference. rooms were clean and reasonably sized if youre alone. the bed was ok for a single person probably not large enough to be comfortable for -. i stayed in the --th floor which was a bit noisy (due to the street and the air-conditioning) but calm enough for sleeping well. location is great in the middle of the downtown and everything is within walking distance. well served by ground transportation this is a must when travelling at low cost. fresh water is available on each floor along with bottles. i found it pretty nice! fitness room is a little bit too small and not that comfortable. what annoyed me the most was the absence of continental breakfast. but there is a starbucks and a bakery corner just near the hotel.',happy
id24615,' the franklin is a great place for people who appreciate character and value. yesthe rooms are small--i had to do some work at my desk and could hardly squeeze myself between chair and bed--but they are also immaculately clean and very comfortable (plush bedding surprisingly quiet). for those visiting the city it is close to museums (met guggenheim) and the lex. ave subway is only a block away. free continental breakfast and wine and cheese in the evening both very welcome. plenty of great restaurants within walking distance. a gem!',happy
id24616,' first time staying at a doyle collection hotel. room was spacious. entry was nice and wide. big closet. everything streamlined. desk against wall easy access to outlets. next to king sized bed. ample space between bed and window as well as bed and dresser-with mini-bar. bathroom was nice clean and new. interesting sensor for under cabinet light to come on. only draw back - door in bathroom made me feel cramped when trying to do hair and make up in morning. enjoyed proximity to office. free wireless - no nickle and dime. bed was comfy. digital thermostat easy to change.',happy
id24617,' my wife and i contacted the hotel directly back in september ---- making a booking for --th december into the new year of ----. because we were booking late we were not offered great rates but what we were offered was reasonable and more competitive than a lot of other hotels in manhattan. when we arrived i loved the dark wooded foyer and reception which felt real cosy for the time of year. check in was prompt and staff were polite and helpful the concierge being extremely polite and booking our weeks tickets for everything we wanted to see. the room was a slight disappointment but not a complete suprise. had i brought a cat in my suitcase there wouldnt have been enough room to swing it...but despite the size the room was clean and had all the amenties we needed including internet access. we didnt pay for a great room so i did not expect a great view through the window - it was basically of a brick wall. the only real negative experience was that the staff looking after the luggage could be rushed off their feet at times. they are willing to put your luggage into a locked room but for some of the time it was sat out in the reception area until the guys had a chance to clear it (it is a busy hotel so there is a lot of people and a lot of luggage!). i would not suggest leaving valuables in your bags during this time as reception is right next to the front door of the hotel! we did not eat at the hotel so i have no opinion of the food offered. overall this was a very reasonable hotel and i enjoyed my stay there. it is not -* accommodation but the location is good staff are pleasant and the rooms are clean.',happy
id24618,' got the room on priceline for $-- and that is what my room is worth. can hear the buses go by construction work outside & shower is in dire need of repair.',not_happy
id24619,' got what we paid forstaff excellentonly real problem we had was shuttle to airport.very late.wouldnt recommend a cab is only a few dollars extra',not_happy
id24620,' we stayed here in august ---- for our friends wedding. my wife and i were traveling for the first time with our -- month old son. everyone at the hotel was very accomodating and extremely friendly. on short notice they upgraded our room so we would be better equipped to handle our son is napping and bedtime routines. a woman at the front desk even surprised our son one morning with a small stuffed animal - which he obviously loved. all of the concierges were extremely helpful with all of our questions - as this was our first trip to dc we had many questions. the doormen were incredibly helpful and friendly as well. it is a great place to stay and i highly recommend checking it out.',happy
id24621,' our son who lives in san diego was married on ---- to his fiance who hails from ohio. we are from maryland. she arranged for a -- room block on the property with many extra benefits like parking internet etc. the property has recently gone through an ownership change after a complete updating. we had a lovely bungalow right on the water near many family members and friends and planned a breakfast for all the out of town guests on sunday morning at the dockside room of the conference center. the wedding and rehearsal dinner were offsite but paradise point couldnt have been more convenient or helpful in allowing shuttles and accommodating the extra needs of such a large group. the breakfast on sunday hosted about --- people: good food beautiful room and ambiance and a fitting end to a lovely celebration. kudos to the catering manager karen cipolla for helping me get that together!!!',happy
id24622,' we stayed at the doubletree for three nights. wifi is free only in the lobby - rather awkward when you just want to look something up quickly. hotel restaurant served a very nice breakfast but it was overpriced. almost as good and less than half the cost to go to ihop around the corner. the parking gargae is right next door and the hotel puts a stcker on the gargae ticket so that you may take the car out if you want without changing the daily fee ($-- per day which is added to the hotel bill which was nice because the garage only takes cash). there is a septa (subway) entrance right outside the hotel. the historic area is walkable but is several blocks away. the hotel has wonderful beds with lots of comfy pillows and down comforters. the room was fairly quiet - did not hear other guests the majority of the time. there was street noise though (even though we were on the --th floor). the room had two queens and a nice desk area with an office chair that was quite comfortable as well as a sitting chair with an ottoman and a floor lamp. it was cozy for the four of us but not cramped. the banana republic store put on a cool light show across the front of their building (diag. across the street) one night - dont know why but it was fun to watch. the pool is nice but small (there were about - people in it and you had to sort of stay in your area). outside the pool is a roof deck with chairs and tables - nice place to relax in the evening.',happy
id24623,' awesome hotel!!! very convenient location. keoki at the cold water restaurant is always a joy to have as a server. monorail station is - blocks away and pikes market is five minutes by car. the mountain was out one day we were there and the view was awesome.',happy
id24624,' i stayed here for about a week. it makes a good first impression! there is dark wood every where a friendly staff and believe it or not they serve milk and cookies in the lounge at night. awesome right? now dont be mislead they have cocktails too and a nice bar. there are not a lot of kids in the hotel because it is downtown dallas. if you have your phone you can map tons of restaurants close by. but honestly just walk from the hotel in either direction and you will find a great restaurant. there is a good variety of them and various price ranges. the only inconveniences were that during peak times the elevators are crazy slow. they look like elevators you would see in a old hollywood movie. lol unfortunately they run like elevators in an old hollywood movie too. also because of the dark color scheme and choice of lighting the rooms are very dark. you are going to have to open the shades for more light if you are on your laptop or ipad. and that only helps in the daytime. now if you are just there for relaxing the light is fine. it is a cool hotel with old school elements while being surrounded by modern buildings. yeah this is so shae approved! ha like that means anything! you wont be disappointed. (oh and the view at night if you get the right room is awesome!)',happy
id24625,' went for a conference which was fine but as far as doing anything else.... stay elsewhere. it is a taxi ride or bus ride to go anywhere interesting. there is nothing to eat there but barely adequate food from overpriced restaurants with surly staff. we took the hotel shuttle and - busses to get downtown and then took the train to get to old town... it just takes too long to get anywhere if you dont have your own vehicle. the hotel gets a c+ the restaurants and location get an f',not_happy
id24626,' we booked this hotel as part of our honeymoon and were seducecd by its hip and trendy reputation as being a fab hotel where all the celebs hang out and the lovely pictures of the rooms on their website - however we were hugely disappointed! when we checked in we asked for a nice room as it was our honeymoon and were told that they couldnt accomodate us as they were fully booked fine we thought how bad can the other rooms be! well the answer is bad! we were shown to our room and were horrified at its size - it was little more than a box room where i could get out of bed and be in the bathroom and shower all in one step. rather unimpressed by this we complained and were offered a few alternative none of which were much better however we opted for a slightly bigger room however still as dingy as dark as the one before. the rooms werent particularly clean and inviting and the staff werent particualrly friendly - all wannabe celebs actors and actresses in general. the hotel bar was closed on all three nights we stayed there as they had various celeb parties going on - wow i hear you all say - well not really firstly i means that the hotel is super crowded the staff are wholly focused on these parties and it gets very noisey. basically i cannot find a redeeming feature for this hotel and would never stay there again or recommend that anyone else does for that matter.',not_happy
id24627,' we spent - days at the castle inn during june as part of our - weeks honeymoon of hawaii and the west coast. this motel-hotel has very little to argue against it. in fact we could think of nothing! location is superb bus stop just out on van ness and the powell hyde cable car route two blocks along broadway. we were staying for a week so we purchased a $-- transport pass from the fishermans wharf cable car turntable and with the bus and cable car options close by the hotel is extremely well located and in a safe area. the thai restaurant on the corner was great and cheap get the takeaway and bring back to your room. the star of india around the corner has a buffet for $- which was the best indian weve had in a while. use the microwave to heat your left overs. versa and the other staff are a wealth of information. if we ever come back to sfc the castle inn will be our place to stay without question. david & maria burt wingan way morwell australia',happy
id24628,' my wife and i stayed at the park south for - days and - nights on a recommendation from my cousin and i cant say enough about the hotel. of all the places we have ever stayed this hotel has the best staff. they are always smiling and are willing to help with any request. the rooms are clean and are an excellent value considering a very good breakfast comes with it. and you cant beat the location. this will be our home in nyc the next time we visit.',happy
id24629,' we stayed at the omni in philly for - nights in july ----. we found the hotel to be very nicely appointed and our room was extremely clean. the front desk staff and the doormen were very friendly and helpful. i really appreciated the free starbucks coffee in the lobby every morning! the only minor complaint i had about the room was the lack of storage space and towel bars. the bathroom was quite spacious with a fairly good-sized vanity; however valuable space was taken up by the glasses coffee maker etc. given that there was a huge amount of dead space under the vanity it would be very easy to add a simple shelf underneath so that guests would have space for their toiletries etc. also there was only one small towel bar in the shower which is problematic for a family of four hoping to hang up their towels somewhere. i also wish that hotels would stop putting full-length mirrors inside the bathroom and actually hang them on the walls in the rooms. but these are minor complaints - overall we really had a nice time and enjoyed the hotel. we were able to walk to several restaurants and shops easily so the location is good. we also walked across to the info centre near independence hall and bought one of those day bus passes that allows you to hop on-off at different stops around the city. finally although the food is good i do not recommend eating at the hotel restaurant for breakfast simply due to the high prices. there is an excellent coffee shop across the street (cosi); we ate there twice and loved the fresh good-quality healthy food.',happy
id24630,' the location is great but otherwise i was not impressed by the service or the facilities. my biggest complaint: when i checked into my room i kicked off my shoes and the carpet was sopping wet along the window. really water was squshing up over my toes. i noticed that a panel was off the ac unit--which was blasting frigid air. i called and maintenance came and tinkered with it and set up a fan on the carpet. i waited well over an hour and then they moved to the room across the hall. about an hour and a half after that they moved a new party into the room with the wet carpet. no way could that amount of water have dried out. they knew there was a problem with it before they gave it to me they had not solved the problem and they turned it over anyway. shoddy. in addition the meeting room layout was terrible with long walks (and up and down stairs) to get from one room to another.',not_happy
id24631,' i have stayed at this hotel - nights and i would like to stay again at this hotel on my next trip to ny.rooms are very clean location is very good and staffs are really friendly and gently. i really recommend this hotel to travelers of new york..))',happy
id24632,' we stayed here for - nights and it was horrible. the non-smoking rooms reeked of stale cigarettes there was mold growing in the room one of the mattresses smelled like urine and we were kept company by the roaches. i talked to the front office and we either had the option of a refund or a new room. because we were only staying the night and it was really late when we got back we were going to take the refund. $-- a night was the best they could do. i called the corporate office in atlanta and they havent been much help either. if you stay here book the room through the hotel so that way any money you might get back can be refunded right away. i have to call orbitz and then they call the hotel (rather motel) and then i get the refund whenever. i added photos check them out before you decide to stay here. i expected cheap but i mean there is a line of ethics that shouldnt be crossed. the mattress smelled like urine!!!',not_happy
id24633,' first of all like a madwoman i decided my -- y-o daughter and i had to see ny at christmas time during possibly the busiest pre-christmas weekend of all time. i was literally seeing crappy rooms fly off the shelves at three times their regular rack rate. on a recommendation from a regular reviewer (and with a rate of nearly --% off via tablet) i went ahead and booked here even though id started off looking for something completely different. first- location location location. outside of the battery if you can walk you can get there from the bryant although i found there is not reason to travel too far to anything. it is both a convenient and picturesque location. the hotel itself is a visible landmark from many areas so even if youre not familiar with the area it is hard to get turned around. definitely upgrade to a room with a view and get as high a floor as possible. i wound up on the -th and the view was still decent. second service. i barely rested my head there much over our three day stay but every encounter with all staff was commendable. third the decor... sleek modern yet still comfortable. the room was phenomenally spacious considering it is nyc and things are just smaller here and omgosh the bathroom? you could have a party in there. i nearly cried tears of grief when i had to come home to my own shower. i dont know how the bryant gets that awesome water pressure but the rain-style shower head was so good i think i showered for an hour and felt no guilt about wasting water. the moulton items were ok- i was not as impressed as some other reviewers- the body wash reminded me vaguely of my grand other is palmolive dish soap but the shampoo and moisturizer was yummy enough that in the future when i book here again (and i will) i wouldnt think of bringing my own. the towels and linens all heavenly the pillows soft and fluffy. a noise machine and ear plugs are provided so if the sound of the city bothers you there are options but i for one slept like a baby after traipsing around midtown non-stop especially with the incredibly soft purple knit blanket which i dubbed the woobie and i fought over it with my daughter. in fact i dont know why anyone would even consider noise a problem in nyc- it is the city that never sleeps and that includes firetrucks taxis noisy trucks crazies you name it. part of the charm imo. there is an ihome style ipod charger-stereo in addition to the noise machine a flat panel tc minibar safe. large closet robe and slippers umbrella- all the details seem to have been covered and well. the turndown service was especially nice- the room was a comfortable temperature (warning- in winter the hallways were hot so coats off downstairs) the lighting dimmed chocolates on the pillow etc. the roll down shades sheers and curtains were plenty enough to keep the light out. i didnt get down to the cellar bar but peeked in- very cool (wish id had the time to hang there) and because it was a short stay didnt really use the hotel services but im sure based on everything else theyd be just fine. within just a few buildings there are places for grub- pax on the corner was ok (good breakfast outside the icky hashbrowns) la pain quotidien was outstanding for lunch and lilly obriens irish chocolate shop is the place for hot chocolates (and they are open late). in all a great place to stay- i would recommend for business for romance for tourism. not a place id recommend for families with little children- modern means sharp corners and this is a quiet place id not like to see disturbed by even the wailing of my own children. older teens who can behave quietly in public would adore it. literally and sincerely i can not wait to go back.',happy
id24634,' my husband and i were looking for a quick trip away and found a reasonably priced king standard at the public. we arrived on a sunday around -:--pm. we were supposed to arrive around -pm however there was a long delay at the airport. we were exhausted and starved! when i mentioned at the check-in that this was our first trip away alone after having a baby (who is now -- months) they upgraded us from the standard king to a loft room. it was an amazing room and more than met our expectations. i agree with some of the reviewers that the counter space was a bit small and that the shower curtains blow in and need weights but i was able to manage just fine! my husband would agree that the platform bed was not the most comfortable and had a bit of a sore back. we ate that night at the pump room and we had exceptional service and great suggestions from our server stephen. the food was delicious and so was the ambience. it certainly set the right mood for our trip away. the hotel is centrally located. great restaurants just south in the gold coast but we went to restaurants as far as andersonville and were fine using the red line. we didnt look for morning coffee because we prefer starbucks so im not sure if that was available. we also ordered late night room service - two robes and a sundae which was salted caramel ice cream peanuts fudge whipped cream and caramel popcorn! it was so good!! we also used the complimentary bicycles to ride up to lincoln park and the zoo which was easy and great fun. the staff were always cheerful and helpful in both the restaurant front desk and the guys who called our cabs. i would definitely stay at the hotel again and would recommend this hotel to friends.',happy
id24635,' got a room here on a website for a great price. we loved it! the front desk staff was very nice and informative. the room was wonderful with a very comfy bed and spacious. the hotel is on the riverwalk but not the part where most of the activity is. to get to the more active part of the riverwalk you can take the circuitous route from the river level at the hotel or you take a short walk at street level. the river taxi is accessible from the hotel but i would not suggest trying that out unless you have an unlimited amount of time to spare to get to the other part of the riverwalk.',happy
id24636,' had stayed previously at the camelback with my wife but had the kids this time and decided to try here due to the pool description. wrong. pool was disappointing at best. slide was for much smaller kids and lazy river was nothing to write home about. service around the pool was also poor. the first time we ordered they lost our order and when it was realized they did bring out food right away at no charge. the restaurant roy is which is located in the hotel but not affiliated with it was great. spa was average at best also (the camelback has the best spa according to my wife). overall ok experience but not someplace for kids older than --.',not_happy
id24637,' this was the first hotel we checked in on our us visit earlier this year... and we were really thrilled by the service we got. the reception was all warm. we needed an early check in and that was done without a second is delay.. breakfast was swell and so were the rooms. staff was courteous and responsive. the best was the concierge... he was witty resourceful and ever so helpful. the rooms were spacious fitted with all amenities we had wifi to boot and the best part was that th elocation was fabulous.. all you had to do was put on ur shoes and walk a bit.. and u were in times sqaure.. what more could one ask for.',happy
id24638,' very central in meat packer district nice hotel big outside terrace (although this also can give some noise in the evening) room is perfectly equipped comfortable bed and friendly staff. if you wish to stay in this area i can recommend this place the price is very interesting compared to other hotels in the area.',happy
id24639,' we stayed one night at this hotel and it was pleasant experience. the staff was courteous and quickly checked us in. beds were comfortable. price was basically in line of what all other hotels were charging. we try to either stay in a marriott or hitlon brand hotel. this hotel was a nice marriott property.',happy
id24640,' we stayed here for two nights. the service really wasnt at the level were used to expect from radisson hotels. especially the concierge staff werent very helpful. the room was in need of renovation. the elevators didnt work very well - at times there was only one elevator working in the whole hotel... you can surely find better value for your money elsewhere.',not_happy
id24641,' what a great hotel... from the talent to the room.. our stay was truly a wow one.. although we were only there for - night.. we made the most of it and from an experienced w traveler w san diego is at the top of our list... christian who checked us in was superb.. very personable and started the trip off right.. the living room was a tranquil escape from the city and our room was both spotless and in true w fashion very delightful.. i would recommend this hotel to anyone staying in san diego..',happy
id24642,' stayed for the night of july -th. we reserved a room with wharf view for the fireworks over the bay. we arrived about -hr after check-in to find our requested room was not ready-unavailable and that we were assigned another room. when informed we would not accept this the desk staff said we would possibly have to wait up to an hour (it ended up being only a --min wait) for the room we requested. were they hoping to charge someone else more for our room? it felt that way. while the desk staff was accommodating with the exception of our friendly bellhop in general there was no feeling of warm welcome at the fairmont. our room (signature queen in the ns tower) however had a spectacular view of the city and bay. it was bright and clean with excellent bedding and a gorgeous large bathroom. pricey but worth every penny if staying for a special occasion-event. note: easy to pick up the mason-powell cable car line right outside of the building (but it will be packed!).',happy
id24643,' the good: comfy beds; big bathroom; full-length mirror; wall of floor-to-ceiling windows with great views; location - literally in the heart of times square where broadway and -th ave. intersect; proximity to theatres - we saw lion king right next door; super-friendly hotel staff; fast service - check in check out hailing taxis baggage handling answering questions; quiet rooms - very little street noise filtered in mainly muted sounds of sirens or honking; in-room safe; huge flatscreen hdtv ipod dock alarm clock; comfy chairs for sitting and looking out the windows; proximity to some very good restaurants (we loved junior is restaurant & bakery right next door!). the bad: strange plumbing noises whenever rooms above us flushed or showered - sounded like water pouring through the ceiling; all the restaurants within the hotel were super expensive - we ate elsewhere; funky low-pressure rain-like shower head - took forever to rinse shampoo out; the outlet in the bathroom (there was only one with room to plug in - things) was so loose plugs kept falling out and our hairdryer etc. kept turning off; system for getting your baggage to your room requires you to tip several people. the ugly: the elevators! -- lifts all crammed into a small crowded semicircle - we sometimes waited ----- minutes for a lift which would fill up so full you literally couldnt move. the hotel staff tried to help by punching in the numbers and calling out which floors each lift was headed for but it was chaotic every single evening.',happy
id24644,' great views and very good restaurant downstairs. but the place for breakfast is too dark and cold it lacks personality and warmth. i think it s the perfect place for business men or politics.... lacks glamour but it s correct. i found it boring the plaza is around the corner lacks the same dramatic views from the rooms but the breakfast lounge and the lobby are the most beautiful i ve ever seen it s full of light and the service is great. we moved there and were a lot happier. i found the four seasons new york not great for family travel.',not_happy
id24645,' me and my partner stayed here on the --th dec for - nights. upon arrival we were greeted by friendly staff and were helped with our luggage up to our room. the room- we asked for a high floor room and thats what we got. upon entering the room we were very suprised how spacious it was for a hotel in new york. bathroom was small but this didnt bother us. very well decorateduse of space was good the shower itself was excellent. bed was very comfy good storage space loved the built in seat in the window. was always cleaned very well and regular. breakfast- included in the price which is fantastic as most hotels are room only. we only ate in there once but was a varied choice of drinks and food all of good quality. location- excellent location walking distance to times square central park grand central station the chrysler building and the empire state building. lots of shops bars and restaurants very close by. could not have stayed anywhere better. didnt hear too much noise from the hotel. other bits- i loved the -th floor room. we used it most mornings. it has a lounge area with comfy chairs sofas and tables. complimentary tea and coffee magazines and use of - computers with printer(small chargevery reasonable). we didnt use it but there is a wash and changing room which is handy for people who have a late flight home and already checked out. the hotel itself was perfect for us different ages and different types of people we noticed stayed here didnt feel uncomfortable as it felt very friendly and welcoming. we didnt want to stay in a huge hotel part of a big chainas they dont feel personal so that is why we picked this hotel. i cant see why anyone wouldnt want to stay here.',happy
id24646,' i stayed here because our association was hosting an event here. i had stayed here before and find that the staff is excellent. the bar is convenient for light meals and winding down. the only service issue i had this stay was the breakfast room service menu one hangs on the doorknob in the evening was not picked up one night so my morning schedule was thrown off some.',happy
id24647,' we stayed at the rouge for four days in celebration of our anniversary. we had a quick check-in and found a very comfortable fun room. upon returning to our room the first night we found a welcoming note along with delicious chocolate cupcakes and wine. the hotel is pet-friendly. we didnt bring our dogs but loved the dog bowls ready and waiting in the lobby. my favorite thing about the hotel is i never heard people in other rooms. i am a crazy light-sleeper and heard nobody! my next favorite thing is rigo is divine bloody mary is. i asked him for extra spicy and actually got it. the front desk staff is very attentive and helpful as is every staff member we interacted with during our stay.',happy
id24648,' after reading some of the reviews on this site i was a little apprehensive but i have to say i was pleasantly surprised. the location is hard to beat - right at herald square. the front desk staff although a little slow at check-in and the bell staff we very helpful. the rooms were clean and a decent size for new york standards. elevators are very slow and one of the three was out of order for the entire weekend but that was our only real inconvenience which wasnt much of one at all. we arrived very late - around midnight - and had booked two rooms. much to my surprise we were still assigned rooms right next to each other. i would certainly stay here again.',happy
id24649,' yes it is in chinatown but it is a five minute walk from the subway and we found a great little diner (the cup and saucer) a bar and lots of non chinese places to eat all within a couple of blocks. it is five minutes to canal street and ten (max) to little italy. it is my fourth visit to ny and i will be staying here again which is more than i can say for the other hotels ive stayed in. it is very clean the bathroom is basic so bring your own toiletries there is a bath as well as a shower but the towels are small (they do the job though) the bed is super comfy (and clean) and although space is limited we managed perfectly well for the six days we were there. yes the train is noisy but no more noisy than traffic can be. there is no safe in the room but everything was ok that we left there. if you want to wander round and experience real new york then this is a great little hotel in a great location. if your after doing the sights and being a total tourist then perhaps the location may be a bit too far from times square for you. i know ill be back',happy
id24650,' normally i am a plan ahead type of guy however it had simply been one of those weeks and at the last minute i decided to take off and head into ny from a weekend getaway. i believe i made my reservation around midnight and mark was friendly and helpful answering all of my questions. from the moment we arrived and were greeted by jose colon who made every interaction friendly and entertaining. he was excellent every time we crossed paths. i felt that jose went the extra step in making sure our trip was a positive one. he answered all our questions made suggestions and even followed up with us each time we returned. after being greeted by jose who assisted us with all our bags and even walking around the vehicle with each of us to make sure we did not forget anything before parking the car. he even helped us get rid of all the trash we managed to acquire during the drive in. jose then walked us to the front counter to check in where we were greeted by mark who left me feeling as if he actually remembered me from making my reservations and continued that excellent service. i was shocked yet once again after returning from a couples massage (which by the way was excellent) to find a hand written note left for me by nafisat seidu from house keeping. she as well went out of her way to rise above my level of expectations and left me a “thank you” note. in all my nights at hotels i have never been left a “thank you” note. it was yet another example of how everyone we interacted with while at ink -- went that extra mile. i had such an amazing time that i actually plan on going back much sooner than i had originally planned. any time that i travel i spend my nights in what i consider to be a nicer quality hotel. i enjoy the service and hospitality that is often associated at this level of stay. the rooms are typically nice and comfortable and the service is also good however this was hands down one of the best experiences i have ever had from start to finish. every employee that i interacted with went above and beyond their basic job requirements to ensure we were having a wonderful trip and our needs were not only met but exceeded. this was again shown when a bottle of wine and some yummy chocolates were sent up to our room. wow!!! everyone was fantastic !!! thank you very much for a wonderful weekend',happy
id24651,' stayed here for - evenings awaiting a ship to come into port here in jacksonville. room is small but clean. having a fridge is great. the hallways kind of smell but the room itself was fine. free shuttle from the airport free and fast wireless internet (nice perk!). nothing fancy but this isnt a luxury hotel. was what id expected and was fine. bed was actually comfortable!',not_happy
id24652,' the rooms are small the beds are bunky (at least our double bunk was) and the bathroom is down the hall (if you opt for shared bath) but that is where the similarities end. the hotel is surprisingly quiet (as compared to most college dorms) with guests from everywhere around the world making for a fun funky atmosphere. fellow guests are respectful of the shared bathrooms and the cleaning crew keeps everything spic and span. ipads are available for use in the lobby and there is a light menu available as well. make sure to stop by the rooftop patio to catch a top view of the city. it is close enough to times square to visit but far enough away to have a quiet rest. great price comfortable accommodations: ill definitely stay here again.',happy
id24653,' this is by far the worst hotel i have ever stayed in (and i travel a lot). the first room (or should i say shoebox) that we were given was miniscule and the bed smaller than a double. the bathroom was as small as it could possibly have been in order to accomodate a toilet sink and shower. i went straight back to the front desk and they agreed to give us a larger room. this larger room was only slightly larger but at least it had a king-size bed. the bathroom was as tiny as in the first room. as for cleanliness; it was none existent. the room was dusty mouldy smelly and extremely shabby. it is the first time ive seriously been concerned about the possibility of bedbugs. the ac made such a loud weird noise that we were unable to have it on. consequently the room was stuffy and uncomfortably hot. in addition (yes it gets worse!) the walls were so paper-thin that we sat and listened to every single word of the telephone conversation the woman next door was having: she could have been sat right next to me on the bed. i would have left this awful hotel without hesitation if it hadnt been for the fact that it was late when we checked in and we had to meet some friends for dinner. the solution: i got well and truly drunk before returning to our room slipped into a coma for the night and checked out asap first thing in the morning. thankfully we were only staying for one night.',not_happy
id24654,' i personally liked this hotel. but there is one warning if you like bright light it is not hotel for you. it is very stylish however for somebody it will be too dark. i saw a number of negative reviews only for this reason. location: excellent!!! one of facades is on riverwalk. huge amount of bars and restaurants nearby. valet parking. not cheap and one time we were waiting for -- minutes for our car. service good and helpful. we arrive for new year and didnt book any restaurant. the concierge helped us to fix this issue to our satisfaction).',happy
id24655,' our trip to memphis was supposed to be the holiday of a life time for my mother in law who is dream has always been to visit graceland and as this hotel was near by and had an elvis theme we though it was the perfect choice. how wrong can one be. it certainly lived up to the name heartbreak hotel . upon arrival we were informed that the hotel only had a booking for two people even though our documentation showed the booking was for three. we were told that the room had a sofa bed which could be uded but when we opended it out the springs were comming though it. when we contacted reception about it they said no other roooms were available and would not be during the duration of our stay their solution was to put another mattress on the bed but it would not have mattered how many mattresses were on the bed the springs could still be felt. as a result we had to move to another hotel as it was impossible for anyone to sleep on that sofa bed. in general the hotel is in need of a facelift it just feels very dark and run down.',not_happy
id24656,' we had only a short time in new york and stayed at distrikt hotel the staff were very helpful and the room was really lovely quite a good sized room as we have stayed in new york before and had a very small room. the breakfast was i thought good value for money and if you had the continental breakfast there was quite a selection to choose from. the rooms were very clean and service was good. this hotel is situated quite well for times square -th avenue grand central station and of course the empire state building so very central. we had a lovely stay and i am returning with a friend of mine nxt september and staying at this hotel again cant wait!!!!!',happy
id24657,' what a horror story. we checked in for a weeks stay ------ around -- pm of the night we checked in a notice was slid under the door that woogo had surrendered all --- rooms that they had in the herald towers. the notice was stamped by a notary and said that if we continued to occupy the room after -pm on ------ that we would be trespassing. as soon as the woogo office opened in the morning i went down there...along with about --- other people and was told that it was a scam not to worry. when we returned to the room around - pm the manager of the herald towers took us into his office and explained that woogo had indeed surrendered the rooms as they were subletting for periods of less than -- days and that violated the agreement that they had w- the herald towers. i again contacted the woogo office and travel now who i had booked through. oscar the woogo rep came up to our room told us not to leave it was a scam and that he would be back in about -- minutes. in the mean time a representative of the herald towers arrived at our room with a new york city police officer who escorted us out of the building. the gentleman did give us a $-- bill for a cab. my god...my co worker and i felt like a cheap prostitute!!!!. woogo is a huge sacm....we paid for a weeks reservation and were literally thrown out on the street in new york as were at least the occupants of the other --- rooms. beware..this was the worst and most humiliating experience of my life!!!!!',not_happy
id24658,' after pricelining & thinking that according to the map it was on the beach & being very disappointed i got over it and appreciated it for what it is. this is not a vacation destination- it is for families of patients at mayo... down to the wheelchairs in the hall and low entry shower. rooms are renovated- very comfortable with full kitchenettes. we requested a - bed room and received a queen full and pull out sofa. nicely appointed rooms with complimentar wifi and hot breakfast. it was enough for us to wake up rested and continue on our journey. renovations look like they are coming to a close. typical marriott property. id stay again as a stop over.',happy
id24659,' located in japan town in sfo hotel tomo is a european-style hotel. accommodation is good walls are painted with japanese-style cartoons which is very fanciful and great for the kids. very clean and restaurant is good as well. staff is wonderful. however if youre looking for a hotel where you can conduct business online in the morning or evening id suggest going some where else. the fast speed internet connection is very intermittent. i couldnt even get onto the network the morning we left.',happy
id24660,' my husband traveled to chicago for our anniversary and chose the hotel monaco after much research for a comfortable upscale hotel in a great location and that is exactly what we got! we are kimpton reward members so we knew that the hotel chain is great and offers many benefits. two days before our arrival i got an email from the front desk manager amy which included information about the hotel is amenities and some tips for chicago travel. i wrote her back and asked for transportation information from ohare and she promptly replied with easy directions by taxi or train. this was my first trip to chicago and riding the train but her directions were simple to follow and we had no problems. very nice! when we got to the hotel (just a few blocks walk from the blue line train) frances greeted us with a friendly smile and great warmth. we were traveling on the weekend of our anniversary and she made sure we were in a room overlooking the river so we could enjoy the city views. we loved seeing the water taxis and tour boats go by all day long. the rooms at the monaco are really cute- the decor is a little funky and colorful. the best part has to be the window seats which you will probably read about in every review for this hotel. they really add a nice touch and it is a perfect place to relax after a long day or walking and seeing the sights. after just a few minutes in our room the concierge ryan sent up a bottle of champagne and cupcakes for our anniversary- which was perfect timing! the window seat was an awesome place to enjoy the treats and we certainly did! the hotel is wine- sangria hour is nice and we enjoyed talking to some of the staff and getting advice on chicago is best sights. ryan parker the assistant manager was great and extremely welcoming. one of my favorite perks was the bikes they have to lend. my husband and i used them to bike to lincoln park one day and south on lake shore drive all the way to hyde park the next. it was an awesome way to see the city and the lake and we enjoyed the relief from walking! the bikes are cruisers and are super cool and easy to ride. definitely check them out! i would definitely recommend this hotel. it was very close to all of the sights we were interested in. we went without a taxi the entire trip- just the red line to wrigley one day. the staff is excellent and i really couldnt have asked for more.',happy
id24661,' service is impeccable unless you have a problem. the rooms are old and have an awful stench. the housekeeping was extremely noisy. they were slamming doors clanking glasses and basically having a little get together outside of our room. called the front to complain they said they would look into and call us back but they didnt. it just went downhill from there. we ended up leaving the hotel within three hours of arriving. i would not recommend this hotel to anyone. it is nice to look at or have drinks but is terrible for lodging.',not_happy
id24662,' the gen-x is well worth a look if going to memphis. check in was easy is and organized. we asked to switch to a room closer to the other family we were traveling with and the clerk quickly took care of the change. the room was spacious and clean. the flat screen t.v. was a nice touch. the only complaints i had were pretty petty. the hotel was not as close to the trolley line as i expected and the breakfast selections were pretty limited. however not having a full breakfast and a - block walk to the trolley stop didnt hurt me. if you want a clean place to stay a few days in memphis that is close to the attractions but not over priced the gen-x is a great place to stay!',happy
id24663,' first time here. good location - a couple blocks off michigan easy walk to pizza the el etc and easy on-off lake shore. also got a few minutes adult time too so visited the bar which poured a very nice drink. great bed excellent pillows and a hot shower.',happy
id24664,' my husband and i and our two sons travelled to new york for a holiday. we made the best choice staying at this hotel. the staff were pleasant and helpful in reception the maids were very friendly and efficient the doorman attentive good advise was given to us about the firework display. the breakfast was really lovely the wine and cheese in the evening was just what we needed after a hard day of sightseeing and the pianist was the piece de ressistance. i cant wait for our return trip.',happy
id24665,' im not sure if the elevators were broken or what but they were painfully slow. my average wait time was --- minutes which is annoying but at one point i waited nearly -- minutes which is just unacceptable. lines were also long to get onto the elevator as soon as the convention was over but that was somewhat expected since everyone is trying to get back to their rooms at the same time. other than that inconvenience the room itself was clean and comfortable as expected from a marriott. i was also pleased with the location as it was right across the street from the gaslamp district and it was nice to walk around the marina. the trains were a little loud at random hours day and night but it didnt bother me too much. most importantly since i was there for a business trip was the very close proximity to the convention center - so convenient!',happy
id24666,' this was an excellent property and great location. everything we wanted to do was within walking distance. i would recommend this hotel to anyone!',happy
id24667,' great place to stay if your seeking action. stayed here with our family of - (young teenagers) and the rooms were quite large for - people. im comparing to some big city generally you get small hotel rooms. we had adequate space for all our luggage and could still move around freely in this regular room. the only part i didnt like about the room was the shutters from the bathroom to the room - they were not necessary - and didnt really support your privacy. at any point in the day there was always activity in the foyer. from morning coffee loungers to evening dj music it felt exciting. the bar was beside the check in along with outdoor seating and lounging. make note that they have an acura shuttle service that will run you anywhere in a -km radius throught the city. we found this out by accident - and not through their information desk. i would score them low in giving information. but overall it is neat and clean and has a vacation vibe to it. it helps that it is right next to the chicago shoreline and a quick walk under the tunnel to the beaches. i would go back.',happy
id24668,' the homestead is an extended stay hotel so it is designed for people staying about a week or more (we stayed for - days). there are only basic facilities (the bathroom had just a small hand towel each) but you do get a fridge freezer - cooking rings and a microwave so it is good for keeping costs down by self catering. i would have liked a broom for sweeping the carpet because there is only weekly housekeeping. it is right by i-- but our studio was well soundproofed and we had no problem at all sleeping - the freezer made more noise than the traffic. the room was fairly small but adequate. the major advantage of the homestead is that it is right by a light rail station (belleview) so it is very convenient for getting into town. we got a --day rtd pass ($--) for getting around. if youre coming from the airport get the at to arapahoe at village centre then go up - stops on the light rail to belleview. if you get your pass at the airport it is worth money off your skyride ticket too. if youre self catering there is a supermarket (king soopers) about a mile away on e belleview ave-s yosemite st (walkable) and a good liquor store (incredible wine and spirits) less than -- minutes walk away in the same direction near wendy is.',not_happy
id24669,' our room was beautiful and comfortable. in hotel restaurants are amazing. hotel itself seems to be very popular and the lobby and bar area are incredibly loud so if you are looking for calm and quiet this might not be for you.',happy
id24670,' i booked this online. the room was just disgusting. i requested a no-smoking room and there was even a no-smoking sign on the door but there was an ashtray on the table in the room. it stunk of cigarettes. there were burn holes in all the sheets on the tv on the floor...everywhere. there were stains on the sheets and a dark blood-like stain on the mattress (we checked everything out deciding if we wanted to remain there or not). there was mold on the ceiling. the ceiling above the shower looked like it was going to cave in. the electrical outlets were hanging out of the wall. luckily we did get a full refund.',not_happy
id24671,' we spent - nights at the palmer house november -- --- in connection with a conference. having - years ago had a terrible experience at the chicago hilton hotel and towers (didnt honour booking after wed been travelling about -- hours terrible check-in staff and awful beds - with no alternative firmer mattresses in a ---- room hotel!) this hilton experience was the opposite - an excellent hotel. we checked in around -; were swiftly given a large corner room on --st floor with windows on - sides - i had specially requested high floor away from elevator and this was perfect even with a view of the lake - which due to height of proximate building which is higher than the hotel is a rare thing (room --- - recommended). check-in was easy and courteous. next the beds were the opposite of what we found at hilton h and t; beautifully comfortable yet firm with lovely linen and even (rare in us?) a covered comforter. like someone said in an earlier review - there was definitely a temptation to stay in these beds and order room service! what particularly impressed me in addition was the (unexpected) levels of efficiency and service in this hotel - it is clear that they are prioritising customer care. as an example i reported a toilet which was not flushing properly: within an hour (in my absence) the fault had been rectified and a card confirming this was on the desk together with a small box of belgian chocolates to apologise for the inconvenience. i have never encountered such swift and thoughtful service - even - star hotels can be a let-down in this area. the hotel also made follow up phone calls just to check everything was ok. need i say more - this is rare indeed! dont bother though with the big downtown - bit drafty and very limited menu - we kicked ourselves because there are so many other better places nearby which we discovered afterward. by the way take the blue line to this hotel - the wabash exit from the l station is literally -- yards from the hotel is wabash street entrance. much recommended. i would not hesitate to return to this hotel - it was a great experience; we moved to the blake hotel for a further - nights which is a different boutique hotel experience - but service and comfort wise the palmer house was perfect.',happy
id24672,' stayed at the whitcomb for three nights. tourist season in sf tends to be pricey but i felt that what we were charged was a little high for what we got. the room was comfortable well tended and the hotel fairly well located although a little far from most of the tourist attractions. there are a significant amount of homeless in the area but at no time were they agressive or obnoxious. the hotel itself although old is pleasant well maintained and the staff courteous and attentive. the room itself was clean and satisfactory. my only substantive complaint is that for it is somewhat out of the way location i felt that the price was not warranted.',not_happy
id24673,' staying at the casablanca was a wonderful experience! staff was exceptionalvery clean hotel. if you want quiet after a day in the city this is the place when getting back to the hotel after a day in the city you dont feel that you are even in the city. room was small but well worth the trade-off from a large busy hotel.',happy
id24674,' although we spent only one night at the hotel we found the experience very pleasant. my wife and i arrived on saturday ----- and spent the night before we departed seattle on the sapphire princess to alaska on sunday -----. we found the hotel staff hotel restaurant and our room to be excellent! our room package came with a breakfast on sunday and transfers to our cruise ship. you are literally across the street from the dock if you cruise with ncl or celebrity. in our case we took the shuttle (part of our package) to the holland america and princess cruise line dock (about ---- minutes away). much to our surprise the hotel is very close to pike market (what a place!)and downtown shopping. the friendly and polite hotel staff gave great directions and tips for our short excursions in seattle. in closing all we can say is that we would stay at this hotel again on our next visit to seattle. in addition consider anthony is restaurant (across the street) for some good seafood. happy travels to all!!!',happy
id24675,' my wife and i stayed at the coventry motor inn - nights last week. our room was quiet very clean comfortable beautiful and exceeded our expectations.the bed was great- tempurpedic king mattress- and a large flat panel cable tv. great bathroom. a great work area. ironing board with iron coffeemaker etc.wifi and covered parking and elevator are included in the reasonable room rate. hotel is in great location. the staff were friendly and helpful. thank you front desk tony. we will definitely stay here next time!',happy
id24676,' we were really looking forward to staying at the palace and the views are wonderful location great the lobby is very nice and concierges are very helpful. it was the other staff that didnt meet expectations. we were rarely if ever spoken to -- no have a nice day. welcome back did you have a nice time. -- nothing ever! we were there - days do they have dont speak to the guests unless spoken to policy? when we checked in other guests were greeted with hello is and have a nice day. also in our room there were two lights out in the bathroom -- one very obvious -- that didnt get changed until mentioned. and the rooms are a little dated but i guess they are starting to renovate them. turn down service -- for the price of the rooms -- maybe a chocolate?',not_happy
id24677,' first off i read the reviews before booking this place. there were some negatives but it seemed for such a high rating and hotel price it would be good. i was so wrong. we stayed in several best westerns on on this trip and this was by far the most expensive; double and even triple the price. we paid $--- for the room and expected alot. we got nothing. first you cant park your own car it is valet only so when you first come in you have hand over money for the valet and bellman. second right away you pay parking. we paid over $--- for a the stay. so before we even got in our room you are up to $---. the staff was nice and prompt i give them that. we get to our room and its tiny. the room has has cheap tacky decor. we had a window and we opened the shades we get a brick wall. double tacky. on our nightstands were bottles of water they advertised for $- i find this really really tacky. the room had flaws like wallpaper coming off in the bathroom and grout that needed to be fixed. also there is no breakfast. but they sure did advertise for a restaurant next door in which they offered cold cereal yogurt and juice for $--. really are people that insane that they think that is acceptable price for that? the only thing good about the room was the comforter linens and mattress were better than other hotels. the location is okay there are hotels closer to the pier and we had to walk several blocks to reach hot spots. i see nothing good about this hotel. i stayed at another bw which had full hot breakfast bigger rooms great views and was much cheaper. bw should be ashamed for charging this much for a less than average hotel.',not_happy
id24678,' my husband and i booked this trip through hotwire for a quick anniversary trip. we were definitely not impressed. this hotel is not the -.- stars that it advertises to be! with that being said the valet and the bar staff were very nice. the front desk attendants were rude with no personality! the whole hotel was very creepy! the room was gross! nasty old patterned bedspread and outdated furniture! spider-webs hanging from light fixture above bed. i begged my husband to go home! we ended up leaving first thing in the morning! next time we will pay more and stay where i know it is nice...like the houstonian zaza -seasons!!!!! very disappointed!!!!',not_happy
id24679,' i stayed at this hotel because i was working nearby and it was the hotel booked by my boss. i stayed here for three weeks. the first week i had the privacy sign on my door because i did not need housekeeping for the first few days. they came in my room anyway. not too happy because they threw away some stuff that i needed. ok so i get over that. the third week im with the hotel they call my boss the guy paying for my room and tell him that i am smoking in my room and they are charging him $---. i was not smoking in my room. i had the housekeeping manager come in and smell my room and she said i was absolutely not smoking in the room and was not sure how that accusation got to my boss. she said it was probably because my room was right next to the exit where there is an ashtray. really?! youre going to risk my job because of the location of my room. thanks',not_happy
id24680,' the best thing about this hotel is the location; half way between the white house and dupont circle. it is close to all the attractions and all the cool stuff at dupont circle. it is also a very historic hotel where everybody who was anybody used to stay i.e. it is perhaps a bit past it is prime but still a grand old hotel. our only real complaint and a minor one at that was the service we received from some staff especially the bell hops. we were returning from trekking in the himalayas. this was an overnight stopover for us and we had already been travelling for about -- hours and about -- of those in the air. so showing up a little dusty with backpacks we felt we were treated somewhat as second class citizens compared to the suits . that said the service was still polite and of a decent standard compared to other hotels. the concierge staff were excellent. a plus was that the rooms are very well lit with a nice bright work desk. there were also a couple power bars which were handy to charge ipods cel phone cameras etc etc.',happy
id24681,' this location is definitely not the place to stay if you are planning on walking in philadelphia. its not anywhere near the historic sites. you could cab it. its more of a business hotel.',not_happy
id24682,' the property is clean ... yes. the staff (- individual) .... lovely and helpful. breakfast .... i should have packed one as the only non-carb-sugar-fat choice was a banana or apple. my biggest complaint was that in this age of eco-awareness and environmental concerns i was stunned by the toxic air quality of the room. it was probably the cleaning products used but immediately when i opened the door the perfumed scent was overwhelming and made it extremely difficult spending the night in this hotel. im also concerned that the air conditioning unit vents have never been cleaned and as the noise from operation was so loud i was awakened each time it ran higher to cool. for these last two reasons i couldnt possibly stay here again. pay attention to these details and i definitely will.',not_happy
id24683,' spent one week here on family vacation with two children (ages - and -). the room was clean and quiet. housekeeping was excellent. we had a one room suite with a fold out couch for the boys. the staff was friendly and seemed to really like kids. the other guests at the inn were also friendly and nice. the inn is located in a quiet and safe neighborhood. it was easy to get around to most points in san diego (harbor balboa park point loma seaworld mission beach) without hitting the interstate. the heated pool was a hit with the kids. one night we ordered chinese and a --something san diego native appeared at the door with the food. he politely asked if these were vacation homes or something. when i said yes he replied that he had lived in san diego all his life and didnt even know the inn was there. he then looked at the ocean and remarked - it doesnt get any better than this. nuff said!',happy
id24684,' i stayed for - nights from nov ---- room ----. it is a - queen beds room booked on the hotel website with an internet special offer (---$-night including taxes). the room was very clean nicely furnished not very large (as expected there was no desk) but with lots of amenities comfortable beds. the main room lights are above the beds: they are either on (and they make quite a bit of light if one person wants to sleep) or theyre off (then you cant read at all). i broke a mug on the very first day and we were left with only another mug for the remaining - days. these are about the only (minor) faults i can find with james hotel in chicago. the location is perfect the price was very cheap the staff is friendly. most of all the room is clean and the beds are great. free wi-fi in the rooms. i asked for a late check out (from -- to -pm) i was given another extra hour and some more time with no hassle. ill certainly go back if in chicago.',happy
id24685,' i am an hhonors diamond member and get great treatment from hilton properties. not here! i got a little room across from the ice machine no drinks in the executive lounge $--.-- a day wi-fi connection fee (cellular modem doesnt work in this hotel) and to top it off i asked for a breakfast coupon since none were enclosed in our envelope. i was told if i wanted breakfast i had better pay for it! as a courtesy after raising a fuss i was given a coupon for one day and told that was it! breakfast was awful! i love hilton properties but will make sure i never stay here again!',not_happy
id24686,' this hotel is conviniently located near just about everything. the rooms are very clean and cozy with a staff ready to respond to your need. plenty of parking nearby or cheaply priced on premise for just -- dollars a night which is a steel for dc is parking rate.',happy
id24687,' we had a late flight to seattle. landed in seattle around --:-- am. we booked one night at the doubletree by the airport. after getting the luggage we waited for a while for the shuttle; we must have just missed one. when we got to the hotel it was pretty nice. at check in i requested for two beds. he noted that the room i reserved is through priceline so i was going to get a king bed only. he looked around and said he will upgrade us to - double beds. he asked how many people were in my party and then he hand me some warm chocolate chip cookies. yummy but i couldnt eat them because it had walnuts :o( we went to our room and i was pretty impress. the room had a balcony which looks to the parking lot but it has so many trees that the cars were not noticeable. they had - free bottles of water which was nice. the beds were comfortable. in the morning we checked out. wished we could have stay a few more nights there. overall it was a really nice hotel.',happy
id24688,' the admiral fell is a wonderful place to base yourself. the rooms are cozy-the service was excellent and it is really nice to just walk out the front door and have all of fells point at your feet! all the restaurants bars and shops that make fells point such a fun destination are right there. i will say that my only complaint is that the inn does not have parking that is reasonably priced. they offer valet parking for around $---night. your other option for parking is a local garage for $---night but they dont open until -:-- a.m. the next morning which makes leaving earlier than -:-- impossible.',happy
id24689,' my husband and i spent a night at this hotel two days ago while in transit in los angeles. selected la quinta for its convenience to the airport and shuttle. well from the check in moment it started wrong. the check in gentlemen did not manage to respond to our questions right. for example we were asking about breakfast hours and he kept responding about the shuttle over and over again. we went up to our room after check in and as soon as we got out of the elevator the smell down the hallway was very stuffy and smelly and appeared very dingy. the room was small smelly and dingy. still we thought that this was for a night only. we went to sleep and i woke up - hours later with trouble breathing block sinus and burning eyes which is not something i experience in normal life. taking the follow up long flight in the morning under this condition was a challenge. the shuttle ride was fine except that like in our case we had to go to the holiday inn to take the shuttle back to the airport due to road construction. we were very disappointed with our first stay at a la quinta. we just canceled an upcoming overnight reservation in los angeles airport with la quinta based on this experience.',not_happy
id24690,' we really liked that the hotel was connected to the river center mall. the location is great. the lobby bar was convenient if you want to spend one of your evenings quietly. the breakfast in the cafe was buffet style expensive and just ok not special. the staff was very friendly and helpful. the price of the hotel was not bad considering the location and quality of the property.',happy
id24691,' the people at the swissotel made my birthday perfect. the view from our room was unbelievable especially at night. rhonda at the front desk took such good care of us. she really made us feel welcomed. i was surprised to find when we got back to the room after watching a great second city show a birthday cupcake and candies were waiting for me. the bed was so comfortable and the location cant be beat. if you have the opportunity to visit chicago.. you must stay at the swissotel.',happy
id24692,' just came back from a fantastic - night stay at this hotel. the room was very clean and spacious with - double beds. plenty of drawer and cupboard space iron and ironing board wall safe and hairdryer. shower and bath were great with plenty of hot water always available. our room faced -th ave but it was still nice and quiet. the hotel also has free wi-fi available in the room if you have an iphone or laptop with you. location is excellent. only a ---- minute walk from times square and right next to a subway station. just a block away from some great restaurants on -th ave and a few minutes from many of the great theatres. free breakfast was excellent although get there quite early to avoid the long queues. plenty of choice available - - different types of cereal fresh fruit (both as fruit salad and whole fruit) juices breads and pastries and one hot choice (bagel topped with cheese and ham omelette turkey sausage to name a few). there are also free breakfast on the go bags consisting of water fruit muffin and a cereal bar. free tea and coffee is always available in the lobby as is more fresh fruit. there is a little shop in the lobby for souvenirs soft drinks and sweets. there are also - free internet machines. apparantly there is also a small gym in the hotel but i didnt use this. (i was on holiday!!) all the staff were very friendly and helpful and cant be faulted. all-in-all an excellent hotel that i would highly recommend.',happy
id24693,' first the good: the staff was excellent. everyone was pleasant and accommodating. the hotel was clean in the sense of day-to-day cleaning. the mediocre: the breakfast was not bad not excellent just middle of the road for an es. the evening reception was not as good. besides the drinks just pretzels or tortilla chips and dip and-or salsa. the bad: the rooms including the furniture are very tired and need to be renewed. i saw two rooms and both had the smell of old carpet no amount of cleaning can get that out. the furniture and carpet had very old stains. the cushioning-stuffing on the furniture is shot- i could feel the wooden frame by just softly pressing on the upholstery. the wooden chairs at the table wobbled so much i expected to crash to the floor. the color scheme- coral and dark green- went out of style -- years ago. the pool area was very nice and clean but the chemicals were too strong- the following morning our eyes were still bloodshot. this might have been an anomaly and hopefully it is no like that all the time. i have been a loyal hilton diamond member for over -- years but unfortunately i have to say there are better options in the jacksonville area than this hotel although a good remodeling might change my mind.',not_happy
id24694,' let me start off by telling you the good things.... the location the price i got it for and the friendly front desk staff.....now to the bad the room was very old in fact the bureau i believe was original and sunk in the middle to the point it almost touched the floor. the heater is very loud when it kicks on and the walls are paper thin as you could hear all the people coming home from the bars at -:-- am. the light by my bed did not work and the bathroom is not much bigger than a port a pottie the door almost hits the toilet when it opens. overall it was not a bad expereience but by no means was it a great one.',not_happy
id24695,' loved this hotel the staff were great the room was even better and the position cannot be beaten. room service was yummy and the room very clean and comfortable. definitely recommend this hotel for anyone staying in fabulous new york. dont forget the beds - like sleeping on a fluffy cloud. big tip - take the sub just down (near times square) to right near the staten island ferry terminal. free ferry which takes you to staten island and right past the statue of liberty. gotta take one of the bike taxi is to see new york at ground level. must see empire state building too. we would have loved to have taken a horse-carriage ride around central park too but ran out of time. new york new york - such a great city.',happy
id24696,' perhaps my tenth stay at the property and have seen a gradual decline. there was a line at check-in-check out when i arrived and some guests were a lttle aggressive in moving their way through it. despite this i was checked in quickly and made my way to my room without the offer of assistance with luggage. the room was in dire need or refurbishing and a good cleaning with breadcrumbs etc under the desk glass top dirty lamp shades and a stale musky odor of room deodorizer and stale cigarette smoke. half used ear cotton buds in the bathroom were the final housekeeping straw but when reported they had no idea what i was talking about. room service orders arrived incorrectly but swiftly corrected but the quality very marginal. why a hotel of the caliber must use completly processed turkey in their $-- club sandwich is a mystery and just plain bad! there is no finesse to this property although it provides reasonable weekend value in an otherwise expensive city. brace for the cab rides and lesss than ritzy service keep your expectations low and you may not be disappointed.',not_happy
id24697,' we love the location as it is one block from where our son lives and close to parts of town we like to visit (presidio palace of fine arts filmore street). however we also stayed here in july and there has been a noticeable decline although more expensive. the rooms are still comfortable and clean and the city view is great staff is very friendly and helpful but the continental breakfast - months ago was fruit pastries juice hard boiled eggs erc and now consists of dry pasties and coffee. they ran out of everything yesterday about halfway through. overall the hotel seems in a little need of attention. i sad about this as everyone is so nice and things are clean but to pay $--- a night when there were many many options near union square for $ ------ means we will have to think twice before staying here again.',not_happy
id24698,' very economical option for a family of - on a week is vacation from the uk booked through expedia with a flight. is an old-fashioned motel on the busy lombard rd so expect some traffic noise and noise from late arrivers and passing revellers at weekends. rooms old-fashioned but clean - would have been tight squeeze for -! wifi and fridge very useful. reception staff helpful. breakfast is rubbish and cafe staff rude. gulp your free juice and muffin then head for the wonderful home plate cafe just down the road! great location in cow hollow with good restaurants and shops on chestnut st one block away and also v good bus services to downtown and fishermans wharf pacific heights golden gate bridge. dont expect much and you may feel that the money saved is worth it.',not_happy
id24699,' couldnt believe the beautiful king room we got for just $--.--. we were just steps away from moca the new walt disney concert hall music center and courts. the staff was exceptionally courteous. even got a phone call from the front desk shortly after we checked in to make sure everything was to our satisfaction. courtesy car took us to the train station. would gladly stay there again.',happy
id24700,' i think the value for money is about right. the suites are big the beds are comfortable. i couldnt really find anything to complain about. the breakfast is very basic (i.e. nothing fresh; cereal milk toast juice like any other basic motel). i didnt deal much with the staff but they seemed professional when i did. if you like to stay fit while traveling they offered free gym vouchers at the reception.',happy
id24701,' we spent - nights here at the end of june and were quite pleased with the hotel. very pleasant and helpful staff large rooms free internet and walking distance to times square and broadway.',happy
id24702,' step across the street to enter the convention center! cant beat it in the heat of phoenix! if the restaurants are too expensive for you step out the side entrance and cross the street to enjoy a $- full breakfast with eggs meat and potatoes at steve is grill. hotel is clean and very nice. pool is great for relaxing but the jacuzzi jets did not work.',happy
id24703,' hi! a friend of mine brought me to the cruise room tonight. she loves the cruise room and it was my first visit. i fell in love with the ambiance history and atmosphere. the cocktails were outstanding. i am in the business and i have to say that for everything you have going for you the true point of differentiation was the service. our server was kim and she was fantastic. she was always available but never intrusive. she had great recommendations and also made sure we knew whatever we chose was going to be great. she was witty and charming without interjecting herself into our experience other than to make sure it was great and that we were comfortable. kim was subtle when she needed to be and engaging when appropriate. kudos to the cruise room and to kim. i will come back again not only for the atmosphere but also in hopes that kim will be my server again. please make sure she knows she was appreciated tonight! thanks andrew',happy
id24704,' we stayed in this hotel for - nights; the location is great just around the corner is times square. the staff was very helpful and friendly (christina & daniela); there is nothing to complain about. our room was very small but nice and clean; the black&white design might not be to everyones liking but we did like it. value for money was very good considering the location; we will return for sure.',happy
id24705,' the hilton charlotte center city has everything you would expect from a hilton property. the staff is friendly and the rooms are well equipped. the hotel is centrally located and within walking distance of the nascar hall of fame and the time warner cable arena as well as numerous restaurants. also close to the light rail. i stay here occassionally on business and have always had a great experience.',happy
id24706,' stayed in the pennsylvania hotel for - nights in feb --. the rooms were a good size and clean but the hotel was generally shabby (the foyer is the best bit!). what made it worse was that we stayed when the us crufts was on at madison square gardens over the road. the hotel allowed all of the entrants and their dogs to stay at the hotel. not what you want on a holiday - loud dog barks through the night dog mess on the carpets....need i say more? the location of the hotel is great and close to everything - shops and the sights.',not_happy
id24707,' very clean friendly and helpful staff nice buffet breakfast. we would go back!',happy
id24708,' booked the hotel through priceline.com for $-- usd-night. ($--.-- including all taxes and fees). arrived at san diego international airport at --:-- p.m. took the mts (“city bus”) route --- “airport via harbor dr-cruise ship term. (there is only one city bus route that serves the airport) the mts bus stop is located under the escalators that lead to the sky bridge. do not take the sky bridge to “ground transportation” instead walk under these escalators and proceed outside. there is a clearly marked rectangular sign post with “mts” written on it. there is a schedule on the pole and information regarding the bus fare. the fare is $-.-- exact change (bills or coins). the bus took approximately - minutes to get to downtown. get off the bus at the stop located at -th and broadway. (it is the last stop on the route and thus not hard to locate it is located beside horton plaza). walk down -th street for approximately -- minutes to “k street”. turn left. the hotel is on the left side at number ---. check-in was quick less than - minutes. the room key is required to access the elevators. no more than a ----- second wait for the elevators both in the evening and the following morning. my room ---- was located at the far end of the hallway. the room was attractive comfortable and impressive. the bathroom had a sliding wood door that does not lock. standard bath tub and shower with lots of water pressure. the bath products were quite nice and well supplied with a few extras. there is a coffee maker with stainless steel pot and starbucks coffee products. the unit made a nice hot cup of coffee in the morning. both paper cups and black ceramic mugs were provided. no issues with cleanliness. the room had one king bed a wardrobe that contained drawers and the t.v. a cupboard wing chair and large corner unit work desk with rolling chair. the windows both opened onto the street that was relatively quiet. the view was of downtown the convention center and the ocean in the far distance. the --th floor allowed views over most of the surrounding buildings so that quite a grand vista was afforded. the bed was comfortable with several types of pillows and a duvet that was very warm without being too hot. the alarm clock was a bit difficult to figure out but there are helpful instructions on a sticker on the front of the clock. the button on the telephone that was supposed to connect to “wake up calls’ actually always connected to the hotel’s messaging service and needs to be reprogrammed. the carpet was clean the furnishing in excellent condition and the room very well maintained. any staff i had contact with were friendly and helpful. the common areas of the hotel were modern and attractive. bowls of salt water taffy were placed on the front desk for guests to help themselves to. the hotel is directly beside petco park and across the street from the hard rock hotel. the hotel is located in the gas lamp historic quarter but more to the edges. a street or two over are where most of the restaurants pubs and clubs are located. the light rail line (orange) is within easy walking distance (--- minutes) as is the convention center. parking in a private parking garage is located across the street. overall a quality property worthy of the four stars it has received.',happy
id24709,' the four seasons resides on market street a great location if you want to be in walking distance of shops and restaurants. the room service is pretty good standard for a five star hotel but sometimes the service can be a bit lousy. the hotel itself has very nice rooms and its definitely worth going to if you want to be in the center of town. if you want less noise around you should try a more residential area like nob hill. but overall it is the four seasons standard and a great hotel.',happy
id24710,' recently stayed at the sheraton @ the hynes convention center for a work conference. the hotel is conveniently attached to both the hynes and the prudential center mall —a quick walk from the -nd flr of the hotel. there are other - hotels connected but involved longer walks through the prudential center mall. there was quick access to the mall food court cafes and of course shopping. about a -- minute walk from the back bay train station. short walk to newbury street. great location to nearby restaurants in back bay and south end. the hotel lobby was renovated and nice—but was the only place for free wifi therefore full especially with throngs of business travelers staying at the hotel for the conference. check in was fast and efficient. we were given rooms in the north tower with nice views of south end. the room was small and the bathroom was tiny. quite cozy for two people. there was a coffee-tea maker in the room along with a safe big enough for a laptop. housekeeping did a great job cleaning the rooms; they were pretty clean. the rooms were renovated but you can tell the hotel is a bit dated with the narrow corridors and small doors. the rooms were well soundproofed---was not bothered by any noises. the fitness center was clean and included a weight room and room with ellipticals-treadmills and a pool. the equipment appeared new. overall my stay was pleasant. not quite worth the $--- per night. but worth it for a business trip and if you want to be close to the hynes.',not_happy
id24711,' my friend and i stayed here for one night to celebrate our birthdays. a few minutes after we had arrived in our room we received a plate of homemade cookies and spelled out in chocolate on the plate was happy birthday. fun:) the hotel was really cool and our room with two double beds was spacious and had a nice view of the green monster in fenway park...spacious bathroom and great smelling toiletries. the hotel also had a beauiful gallery of photos in one of the hallways which leads you to eastern standard the hotel is restaurant. great grilled cheese on rye with french fries!..and we loved the fact that it was open until -:--am...our waitress even brought us a little piece of cake with a candle in it! this hotel is super close to fenway park and house of blues. it is only about a - minute walk to newbury sreet which is great for shopping and little sidewalk cafes....trinity booksellers has an awesome breakfast! the hotel is about a $--.-- round trip cab ride to the north end which has amazing restaurants and pastries. you are really not far from much because boston is a great city for walking...everything feels so connected and quaint. we found the hotel to be a decent price (for boston) and we were splitting the bill:) the hotel staff was also very helpful! ...and must not forget comfy beds...down comforters and pillows:) the valet parking was --.-- for one day which was worth it for us seeing as though we would only be there for one night and it beat looking around the city for a parking space....lots of traffic! we checked out at -:-- am and were able to eat breakfast and walk around town until - which is when our time would be up. after that i believe the charge is --.--. i am not sure what an extended stay would be for valet. if you are looking for a hotel close to fenway park newbury street and the boston commons this is a great location.',happy
id24712,' absolutely loved my stay here. rooms are newly renovated and clean. great location very close to metro station. valet was waiting when i pulled up to explain parking options to me which was very welcoming. lynda was so nice at check-out made me feel like she really appreciated my business.',happy
id24713,' we stayed for a family wedding and were very with the two rooms booked for our party. the suite was larger than expected with room for adults to hang out or watch tv in the living room while little one slept in the bedroom. the double room overlooked the lake with an amazing view of the bat bridge and the boat regatta the day we stayed. we were pleasantly surprised by the breakfast buffet in the tgi friday is as well. they had omelettes made to order fresh melon and lots of other options. granted the lobby is not as plush and luxurious as some nearby hotels but the rooms were a good value and the starbucks restaurant and gift shop in the lobby were very convenient especially when traveling with children. maybe some rooms are worse but ours were as nice as those in a nearby much more expensive hotel. and the fireplaced lobby felt cozy and welcoming as were the staff.',happy
id24714,' stayed here for one night on business. i wasnt expecting much based on comments some of my colleagues have made about other cq properties but my stay was fine. the room was of adequate size and nicely decorated and the bed was comfortable (a single queen-size ... not a king). the bathroom was clean -- it had a stall shower (no tub). no view to speak of and i could hear a fair amount of noise from both the hallway and the alley outside (even though i was on a high floor) but it was tolerable. the armchair wasnt your typical cushy hotel chair but rather a fairly small upholstered chair with a wooden desk as one of the arms -- and there was no table other than the desk surface or a nightstand. there is free filtered water on each floor with plastic bottles to take it to go -- a nice touch. if you need an iron and ironing board you have to get it from a closet down the hall. the attached elephant & castle offers room service delivery which was nice... but their menu isnt the greatest. for the price ($---) i think club quarters was a great deal and i would stay here again.',happy
id24715,' several friends and i stayed one night. fantastic staff; warm and friendly. the room was really nice except for the small television. good breakfast the next morning. all of our group commented on their stay and expressed their surpise with the value and accomodations. only ----- minutes from the riverwalk and other attractions. would stay at again.',happy
id24716,' long the hotel of choice for groups and conventions there is a constant swirl of people at this hotel. the rooms are very average and the bathrooms small. the location is was and remains its most positive feature. near everything in mid town it is an easy walk to most tourist destinations. i stay there to be near the park for a morning run but clearly i need to find another option. the most bizarre feature of the hotel is that there is no free wi-fi in the rooms but there is in the lobby yet the lobby is devoid of much seating so people are sitting on the floor everywhere doing their e-mail or whatever. makes the lobby look like it is a train station.',not_happy
id24717,' stopped on on a friday night without reservations. i got a room for $ -- plus tax. they also have me - free breakfast buffet coupons. that was cheaper than the holiday inn express ramada and la quinta. the front door area was closed due to renovations. front desk workers were very friendly. the hotel is a bit old but was very clean. my only complaint is that the curtain did not close all the way so the city lights shone in & the sink would occasionally make gurgling noise like there was backup somewhere. no smell just a loud noise every couple of hours. breakfast was really good. plenty of really good authentic indian food in the area. all in all good experience. i recommend especially for $ -- a night.',happy
id24718,' weve stayed here several times and are always pleased with the expense to service ratio! the location is perfect for us and the continental breakfast is wonderful!',happy
id24719,' we selected this hotel after careful consideration of options in the area and our budget for the trip. when we travel we generally like to spend most of the time touristing rather than in the hotel so we are not looking for big screen lcds or the such. we stayed a total of - nights at this hotel. the review we found on this site are quite accurate: the staff is a+ has a can-do attitude and really seemed to care about our confort. rooms are clean hotel has a nice location and the price is fair. my only critic would be the thin walls which allows you to hear the couple next-door or the cleaning staff in the morning. a nice surprise was that wifi internet was included and at around -pm they had a daily wine tasting in the lobby. we were also free to bring our own wine-beer later on and have a few more drinks.',happy
id24720,' i havent stayed in this hotel in many many years. to come back was a wee bit of a disappointment. the location of course is fantastic and it is tucked in a little from the noise and confusion of say -th. the lobby is reminiscent of the high-style of old new york. and speaking of the lobby my suggestion find food elsewhere. as for the rooms everything was clean but the room was tired tired tired. the furnishings had all taken a beating and it showed. the bathrooms were small and there is no vent so the shower steams everything up. the staff was great and attentive. all in all i was expecting a little more than we got (we had a jr. suite with an adjoining room) for the price we paid.',not_happy
id24721,' this may not be luxury but is clean comfortable and in a great location on a quiet street in the village. great restaurants bars and shops nearby and safe-feeling to walk home in. sharing the shower-toilet may not be for everyone but i found that the staff worked hard to keep them spotless and i never once had to wait for either in my - day stay. also the hotel provides a robe and slippers to allow for modesty in the short corridor! i had what was classed as a spacious single room which may have had basic decor but was everything i needed including good mirrors with electric sockets nearby (often lacking in more expensive hotels) and a good hairdryer. i didnt need it during my stay but there was aircon in the room as well as a large fan. very helpful and polite staff. will be back.',happy
id24722,' if youre looking for a reasonably priced downtown hotel with a great location and wonderful rooms and service...this is the one. i paid $---.-- per night (aaa discount) for a beautiful club room. we wanted to see wicked (the paramount theater is only - blocks away) and it was sold out for the evening we wanted to attend. the concierge (thanks louise) was able to get us perfect seats in the club level of the theater. it was wonderful! we also had free breakfast vouchers for ruth chris restaurant within the hotel (again aaa benefit) the breakfasts we had were the best on our whole trip. wonderful staff at the hyatt. ladies will especially enjoy the bathrooms - big soaking tubs. for the services ammenities and price this was an outstanding deal.',happy
id24723,' a crime that anyone can charge money to stay in this place! ive traveled all over the world and this is the filthiest place ive ever stayed in. radiators coated with --- inch of dust dirty sheets someone else is clothes in the room when i checked in -- you get the picture. looks like they havent employed a handyman in three decades. staff at reception desk smoked and were generally unhelpful. do yourself a favor and avoid this flea bag.',not_happy
id24724,' close to national mall and smithsonian. starbucks in corner. had a double bed room as that is all that was left room ---. was it small yes. but it is dc and hotel rooms do not look like they do in most other cities when you pay $---k. bed was comfortable shower was hot with good water pressure and the room was laid out well. did room service for breakfast and that was fast and good. hung out at the bar late one night and they had music and dancing. only negative was that the woman who checked me in wasnt friendly at all. and i think the first impression for guests is important.',happy
id24725,' this hotel is right off the --- loop on the west side. it is fairly close to the galleria and other nearby attractions. my room was clean and large. the bed was extremely comfortable except the linens did not have a high enough thread count (for my taste) and they felt rough. the tv had a horrible signal. after i told the front desk they immediately replaced it with a functioning tv. i had one meal through room service. typical high costs but the food was excellent and arrived on time. self-parking is not free. it costs about $- per day and there is no where else convenient to park so youre pretty much stuck. it would be nice if they revealed this fact on the travel booking web sites.',happy
id24726,' i was there with a truly wonderful person and the stay was made even more memorable by the helpfulness and professionalism of the staff. they were particularly helpful in recommending and getting us a booking at the cipriani which was perfect and at all times we were made to feel special and a valued customer. only smalll downside was the ice-machine on our floor didnt work for all the - day stay but on a number of occassions passing staff offered to go and get ice from another floor. will definately stay again',happy
id24727,' wine tasting pet friendly (and i mean really friendly) and outstanding service. the staff are warm and genuine and will be the number one reason i will return to this hotel. moreover the location really cant be beaten for easy access to seattle attractions and shopping. my only complaint was that there was not enough light to read in the evening in our room but i gave this feedback and have been assured that this is being rectified.',happy
id24728,' i usually stay mid town but everything was booked so i stayed at the marriott downtown. i spend close to --- nights a year with marriott and the downtown ny is in the top - percent! great welcome lobby bar close to subway (express to grand central) and the best concierge lounge ever.! the spread for dinner snacks is - star good.......... if you are a road warrior stay at this hotel!',happy
id24729,' the service and staff were great! from the front desk people to the guys with the golf carts but no one came to freshen up our room..and we were gone all day! the barefoot grill had excellent food and the conference facilities were grand. this is a pretty old hotel and you do see wear here and there...could really use a make over! but all in all a pretty relaxing enjoyable place to stay! did not use a lot of the amenities because i was here on business. fast free wireless connection.',happy
id24730,' i am a young professional and was astounded by the lack of service at this starwood hotel. i am a starwood preffered member i enjoy staying at - and - star hotels and have stayed at several. while down stairs around --ish at night having a cigerette the vallet and a local vagrent exchanged money for bottles of pills. when i told the security they didnt seem very concerned. i recently had another issue at their hotel they dented my car in vallet and then the front desk person was so rude and flagerantly condisending i didnt quite know what to say. when i lodged my complaint the manager made excuses and made it feel as though i was wrong in letting her know i was dissatisfied and said that if they were unable to provide me with the level of service i require then maybe we shouldnt patron their hotel. she was right the level of service i require is respect and to be treated as if i just paid --- dollars for a room in a hotel. if i wanted to see drug deals or have rude staff be condisending to me i would have stayed at the super - or the ho jo but i didnt i chose to pay the extra money for a nice hotel experiance unfortunatly i did not receive it from this hotel. my suggestion stay at the el goucho inn it is a little more expensive but the staff is wonderful the rooms are clean and beautiful and the front desk staff is friendly and respectfull to all your wishes.',not_happy
id24731,' i enjoyed this hotel right off sundance square. everything was well within walking distance. this was a good selection to enjoy fw night life. hotel was comfortable. i especially enjoyed the free hour in the evening with appetizers draft beer wine and mixed drinks.',happy
id24732,' this hotel coulnt put you in a better location for the money. one block from times square. room was typical size for a downtown nyc hotel room noise from street was to be expected (you are in nyc near times square what do you expect?) however the room was filthy! stains on the sheets walls were extremely dirty dirt on the bathroom floor very disgusting stain on the throw pillows. i was nervous to put any of my bags on the floor due to the dirt that stuck to the bottom of my bare feet. had to wear shoes every time my feet hit the floor! remote control has some type of stickiness on it.....if you dont mind a dirty room then stay here! if you could get past the stained sheets the bed was very comfortable!',not_happy
id24733,' march -- - -- ----. our first trip to nyc and our choice of wts was excellent. upon our early evening arrival i asked the receptionist (anna from poland) if we could have an upper level corner room. she went to great lengths to provide us with a regular room the first night and then had the staff move us to a corner room the next day. our --th floor regular view was a nice view of times square but the corner room offered vistas of the hudson river the statue of liberty in the distance and the empire state bldg. nearby....excellent! moral of story - it doesnt hurt to ask and it probably didnt hurt that i was a starwood club member either. we were anticipating the typical ny attitude that you see so often on television etc. our bellman omar - a nyc native proved that anna is helpful attitude was not going to be the exception. in fact every member of the staff was smiling helpful and did not have their hand out for a tip (which ironically made me want to tip them). the location was excellent - especially for theater. lion king was across the street. producers was around the corner. the lights of times square a half block away. both rooms were excellent although the corner room had much more room to store bags etc. the heavenly bed and bath were as advertised. when making reservations we opted to pay for the upgrades so that we would have access to both the club room and the workout room. this was a wise move as the cereal breads coffee and juice breakfasts saved us a lot of money and time. the workout room was very well appointed with treadmills ellipticals dumbells and some machines - no excuses not to get a good workout. both of these areas were clean and very well staffed. i congratulate the management of this hotel for offering a clean and efficient operation staffed by helpful smiling associates.',happy
id24734,' the rooms are much more spacious than in typical nyc hotels. the place appears recently and nicely renovated with clean tasteful furnishings and spacious marble-lined bathrooms. though our junior suite toward the back of the building didnt offer much of a view it was quiet and certainly got plenty of daylight. and one of the windows could even be opened if we opted for natural breezes over air-conditioning -- a real plus. also nice to have the new york times (even the fat sunday edition) automatically delivered outside our door. the location is central (near to theaters and midtown) though not the exactly the hippest but for those of us who detest the chaotic hustle + bustle of times square it is easy to access this hotel from the eastern end of the block (sixth avenue) -- rather than from broadway. the downside? well the service leaves something to be desired. for example a chambermaid tried to enter our room while we were in bed at - am on a sunday morning -- even though wed posted the do not disturb sign. and when we needed extra towels one night we had to call downstairs - times and wait -- minutes. but otherwise our stay there was a positive experience.',happy
id24735,' check in quick and friendly and though we arrived early rooms were quickly sorted out for us. concierge staff very helpful...everyone from front office to the housekeepers were quick pleasant and efficient. a really fun modern hotel and wonderful location -- would recommend to anyone. rooms on the small side but everything you needed was there...great bliss products too!',happy
id24736,' stayed at this hotel for one night in july. one night was plenty. we got there early and was told that we couldnt check in because the room wasnt ready. we could park there though which was good for us. the parking is under the hotel and is accessed only by a locked gate. the whole place has locks everywhere. locks to the garage locks to the front desk locks to the stairwells. i wonder how bad it is that they have to lock everything? we walked over to hollywood and highland which looks like a new outdoor mall. very nice place. within minutes of the hotel. we then walked hollywood blvd. went back to the hotel and was told we could check in. went to our room only to find cleaning ladies still there. they rushed out of there. they only left two towels for four people. i had to go find them to get more towels. room was just okay. it was really big but very outdated. it had a weird smell. the bed was extremely uncomfortable. very lumpy terrible. room was as clean as it could be for a very old place. the pool was very clean although we didnt use it. the worst part about the whole thing is at -:-- am you feel like youre at a freight terminal. youre right behind the mall so you hear trucks backing up making deliveries. unloading of the trucks and trucks ideling while waiting to unload. the whole hotel was up by then or so it seemed. this place is alright for one night but imo i wouldnt stay here again.',not_happy
id24737,' when we got to the hotel we noticed it need cleaning on the outside badly there was mildew on the windows and the paint was peeling which didnt bothered me and my wife cause we where tired after a early morning flight also there was a musty smell i guess from the hotel being old when we got to the front desk everything went great with one exception they gave us a standard room when we had booked a excutive room after about -hrs of griping with hotels.com and front desk we finally agreed to the standard room on the condition we would get the same stuff the excutive level got (which is only a bath robe and free breakfast the rooms are all the same so the manager said) and plus we would get refunded the diffrence (which we had to threaten hotels.com to do) after we got settled we had a nice time except on saturday night there was a prom and there was loud teens running in the hall plus there was no parking place and i had to circle the parking lot for a while other than that it was ok but not worth the money for all the trouble we had',not_happy
id24738,' avoid-damp smelly bed bug infested overpriced rooms with poor view. hilton deny everything!!',not_happy
id24739,' just came back from a week long trip to california spent the first three nights at the nob hill. if there is any better value in the city someone needs to let the world know. we checked in very late (early morning) no problem there was someone waiting for us. the rooms are clean large albeit the walls are a bit thin but who cares we were so tired from walking and riding the cable cars. the owners took the time to point out the places to go and more importantly the places and times where not to go. the hotel is close to restaurants pete is for breakfast every morning the cable cars are a short walk away or you could take a leisurely stroll downhill to the waterfront like we did the first day. take the boat ride out under the golden gate and around alcatraz best $-- we spent. we had a great time loved the city and cant wait to go back and i know where well be staying.',happy
id24740,' stayed here for one night for business. i am a huge fan of boutique hotels but this one is missing the mark hugely. the staff are friendly if a little overly casual. my room was filthy - carpet around the baseboards looked like it hasnt been vacuumed in months and when the light caught it right there were smears all over the door to the room and the shower walls of god knows what. the bed was old (much like the hotel) soft and saggy and if youre wanting a good night is sleep - this isnt the place. i live in a city is downtown and the insane noise kept even me up all night. great location but the hotel triton is in need of some major tlc.',not_happy
id24741,' this is an excellent facility and affordable. the lobby and rooms are well appointed and it had a cozy atmosphere. the location was perfect for us. i walked over to the parkway and to the museums. despite request no cot was provided with no explanation. however the room would have been very cramped so not having it was just as well. this is a good area to get a good sense of old philly--close to rittenhouse square lovely townhouses and shops. the restaurant is excellent. i ate there a number of years ago. i had coffee and read the newspaper provided in the lobby. i liked the free water bottles that you fill yourself wtih purified water. pleasant view from the -th floor.',happy
id24742,' excellent place excellent location just walking to the center of city and alamo castle. all shopping places are on walking distance one of the best cigar place is just walkind distance from hotel and good prices for cigars but dont forget to bargain with the men in cigarshop. excellent quality at the breakfast and good bar in hotel.',happy
id24743,' loved the fairmont! the room at the fairmont was clean and beautiful.....it felt as though we were staying in an old mansion. book the gold room level if you can. the service was amazing and it was so convenient to have breakfast snacks and drinks right at hand. my husband requested a different pillow.....housekeeping brought - different kinds for him to choose. i would absolutely stay there again and would recommend it to everyone.',happy
id24744,' ive stayed here a few times. location is great...you can get anywhere from there (via gct). staff is helpful....michael the concierge happily retrieved my car when i left something and gave me a heads-up the next day about calling for the car earlier so as to avoid another day is charge. rooms are nice bed very comfy. even though there is some construction in the lobby the staff apologizes and makes nice. you cannot go wrong here.',happy
id24745,' the orchid hotel or now the o hotel is a city centre hotel in the heart of la. the best thing about this property is its location to the metro or macys! the property has been refurbed but is still lacking in many ways. the rooms..............are small odd lighting dodgy tv the bathroom...........is their one????? the stafff................untrained dizzy unhelpful and failed to even know basic knowledge about the metro service downtown la was also a dissapointment and one would be forgiven to think that only a couple of miles away rodeo drive and the faraway hills of bel air at beverly hills beckons!. i also felt unsafe in downtown la which was surprising. advantage of the o hotel.............if on business in city centreproperty is a great location',not_happy
id24746,' very nice motel in the san diego hotel belt - excellent service very friendly staff free coffee not far from downtown san diego easy access good old fifties music in the lobby ;-)))',happy
id24747,' the hotel is in very nice neighberhood just north of united nation (un) campus few blocks from the famous -th avenue not far away from times square. lots of diplomats are living and working here. the hotel building is probably modified from previous apartment building. it has two structures connected to each other. each uses its own door individually. i stayed in the smaller building adjacent to the main one. the room is more like an apartment. there is a bedroom one family room one kitchen one bathroom and - closets. inside the kitchen there is refrigerator microwave and stove oven. utensils are also provided. it is convenient if you want to cook your own food. there are - tvs one in the bedroom one in the family room. however the tv sets are old not plasma or lcd. image quality is poor. also the channel labels of the tv do not match the real channels of the program. they were probably labelled long time ago never changed to reflect the real ones. the bedroom is big enough. however the bathroom is tiny barely for one person to turn around. the faucets are old and hard to use. very difficult if used by children alone particularly the shower faucet which is terrible. very hard to adjust temperature. the carpet is clean. it seems old. front desk staff and doormen are nice and friendly.',not_happy
id24748,' first trip to ny. checked out a lot of hotels online. saw good reviews for this place. saw bad reviews. took a chance and booked at the belvedere. our experience was wonderful. my story is below. if you just want the quick review - you can not beat this location - super-clean hotel - lobby: bright and airy - our room: unbelieveably clean quiet and comfortable (no smelly rooms or halls) - all staff: excellent. ok here is our story - the front staff was great especially director of front office - steve vargas. we arrived quite early in the morning after a red-eye flight across the us. we were exhausted but our room wouldnt be ready until normal check-in time. we left all our bags securely with one of the doormen (eric - who was always with a great attitude - always recognized us - always helpful). we came back in the early afternoon just hoping the room would be empty. not yet. steve could see how tired we were. he was going to let us stay in another room until ours was ready. my wife just happened to mention that it was our --th anniversary. steve did a little talking to the woman working the counter (another helpful employee whose name i wished i remembered). he suggested an upgrade to another room gave us a free night and the small additional cost to us for the better room was well worth it. i cannot emphasize how clean the room was every day of our stay. the bathroom was spotless. i do the cleaning in our house and i know a really clean bathroom. the staff was unbelieveably good. the bed was just right. the climate control was just right. our view overlooking the front street (from the -th floor) was of skyscrapers above and a performing arts school across the street. not a noisy street and within a one minute walk of a city that is on the go! got five minutes? walk to times square broadway shows great food. no more than five minutes tops! i suggest eating at junior is for breakfast lunch or dinner. you want it they have it. fast and cheap with great service. a good play; curtains - minutes away (buy your tickets cheap at tkts in times square). again i cant say enough about the staff of the belvedere. we will return to new york and we will stay at the belvedere!',happy
id24749,' we stayed at the un plaza ( floor -- west tower) for - nights and the views of the chrysler empire state metlife rockafeller un and trump tower buildings were breathtaking and made our holiday unforgetable. if you used the swimming pool or tennis court on the top floor of the east tower the river views were also superb. we have friends who stayed at the waldorf astoria and they had a view of some ugly ac machinery! the un plaza starts on the --th+ floor so great views are almost guaranteed. we had a large comfortable silent room and the bed was extremely comfortable. the fittings however were a bit on the tired side but housekeeping provided us with immaculate service. we were often to walk although taxis were inexpensive by uk standards and visited times square and grand central terminal frequently and walking helped us to get a real feel for manhattan. the three day pass for the sightseeing hop on-off bus tour is a good way to get about when you arrive but we quickly got tired of hearing the same commentary and used the underground regularly - easy quick and cheap and again a good way to feel and smell the atmosphere of new york. the locals were unfailingly friendly and helpful and our holiday was one of the best weve enjoyed. the only time we felt ripped off was when we took an expensive carriage ride in central park and our favourite excursion was a trip up the top of the rock in a glass elevator at dusk to see yet more stunning views. best shopping is undoubtedly macys.',happy
id24750,' came up for a football camp and did not know what to expect. the people at the hotel were great. rooms were clean and spotless. very nice hotel and worth the money. convenient to osu. one of the better mid-level hotels i have stayed at in a couple years.',happy
id24751,' service was great. location is good in terms of being close to all however when you walk out the front door the first thing you see are a bunch of homeless folks staked out right across the street. it is a fact of life yes but takes a little away from the - star experience you receive in the hotel. parking is $-- but there are several lots real close to the hotel that charge $-- day vs. $-- with in and our privledges. we ate breakfast at the grant grill in the hotel and it was excellent. we were on the -th floor and our room had no view which was a little disappointed because all you could see was the room directly across from you so you had to keep the blinds shut. the other thing that bothered me as a woman: the sinks have zero room for you to put any of your toiletries. this did not seem to be the case for every room as i did see some larger vanity areas in rooms across my mine but it was a real pain for me. if youre a woman . . . ask for a room with a large vanity so you can at least put a comb down without it dropping to the floor.',happy
id24752,' i recently stayed at the knickerbocker for a conference. i have to admit i was worried about some of the reviews on here but the hotel was fine. i will say that i dont understand why the hotel is - star either and had it been money out of my own pocket i might have choosen a different hotel. but overall i had an average hotel stay. here is a breakdown of my experience check in: due to a change in flight schedule i actually arrived at the hotel around --am. i had planned to just store my luggage and do some shopping but they had a room ready early which was unexpected. another unexpected was a -- dollar per day hold placed on your credit card for charges to the mini bar and room service. i was able to get them to waive this for me because i was traveling on a pre-paid business card and was unaware of this fee. the clerk entered me as a cash paying customer so that i couldnt make room charges which was fine with me. i wish they would make you aware of this at check in... if you dont know about it ahead of time that can take a big chunk out of your travel budget!!!!!!!! staff: excellent prompt service very helpful! location: right across the street from the drake convient to lots of shopping and restaurants on the mag mile. however it is towards the end of the mile where a hotel in the middle of the mile might be more convient. room: on the small side but very clean and pleasent. decorations were a bit on the girly side but being a girl i enjoyed them! the bed and pillows were extremely comfy. i had to refrain from taking the large pillow home with me! :) my room was close to the elevator but this was not really a nusiance of any kind. there was one night when the noise outside was bothersome but i guess that would be the case with any hotel in a larger city. coffee maker and plenty of glasses provided. the only fridge is the mini bar no where to keep leftovers. bathroom: by far the smallest bathroom i have ever seen! the edge of the sink literally hung over the bathtub. and the tiny shelves provided no storage room. but the bathroom was very clean no mold or mildew. i have seen several people post that they only had a shower but the bathtub i had a was a deep garden tub and very nice. water pressure for the shower was great with plenty of hot water. there was a hair dryer in the bathroom but didnt work very well. the towels were a good size but very scratchy. for female travelers i wouldnt plan on using the soap or shampoo provided by the hotel... they are very manly smelling. i found it funny that the rooms were all decorated girly and the toilitries provided were clearly for a man!',not_happy
id24753,' the crowne plaza is a smaller hotel located a reasonable walk from monuments and the smithsonian museums. the room was fine. it was clean and had enough room. internet wifi is not included - very strange considering the price. the restaurant is expensive but provided a quality dinner (friday nights are busy but saturday is quieter). breakfast is the main disappointment - touted as a brunch - it is extremely expensive an could not even provide a pot of tea or even a tea bag and hot water. i left and my partner had just one bowl of porridge - we were charged $-- + tax. washington is an amazing place to visit but we wouldnt stay at the crowne plaza again.',not_happy
id24754,' this is obviously a new hotel. the rooms are very spacious and clean. the bed and pillows were comfortable. it is so close to the airport. i had absolutely no problems with this hotel. enjoyed my stay.',happy
id24755,' we booked our stay using a groupon coupon for $-- to include parking and a meal voucher. at the time of booking we booked for - nights. the booking agent didnt tell us we could use - groupons which we found out when we checked in. our -nd night we paid full price. upon receiving our credit card bill the hotel added tax as a separate charge and didnt bother to tell us this upon checkout. the room was ok but not super clean. dont bother with the restaurant unless it is coffee for breakfast. despite the hotels good location i wouldnt recommend it to anyone. the manager couldnt even bother to call us when we asked to speak with her. she had her front desk staff do it for her. on top of all this the morning we checked out there was not hot water. the hotel didnt offer us any compensation for our troubles??',not_happy
id24756,' we recently stayed here for a wedding for - nites. the location is good for downtown dallas within walking distance of many restaurants and attractions. valet parking is $-- per day but self-park parking is available directly across the street for $- for the weekend. the decor is dated. if you are allergic to mold mildew or dust please choose a different hotel. be advised that they have feather pillows so if that is an issue you have to request non-allergic pillows. the desk staff gave the bride is gifts to the wrong people even though they were tagged with the guests names clearly two times that we were aware of. they werent available or visible most of the time when we passed through the lobby. the only clerk would interacted was a lady on the night shift. they werent able to put the wedding guests on the same floor even though reservations were made well in advance. we were spread all over the hotel. breakfast was good. internet service slow and printer didnt work.',not_happy
id24757,' i booked the clarion-mdw thru priceline and since i was also buying a room for my son and his wife i took special care to avoid booking - star hotels which included the clarion as -.- stars were getting better reviews. i was upgraded by priceline to the - star clarion and felt a little apprehensive. much to my surprize the clarion was better than i expected and actually quite adequate for an ovennight stay for an early morning flight from midway. the room was clean neat comfortable bathroom fine bed comfortable front desk courteous shuttle on time with a nice driver. maybe they have unlucky rooms but my was just fine. by the way i have booked a lot of rooms thru priceline and none have disappointed. am i lucky?',happy
id24758,' like the other reviews the location of the hotel is excellent. walking distance (- blocks) to pike place and the waterfront and probably walking to the space needle (we didnt attempt). my son is - and he walked everywhere with us. you can take the monorail which is about a - minutes walk to the space needle. we stayed - days and used our car only once to drive out to gas works park. our room was on the backside facing gentleman is club. the windows are thin but we didnt hear anything. we stayed over a saturday night too. i say this room is very good for the effort because it is clear that the staff has put a lot of energy into making this decent hotel. the front desk staff was friendly and efficient. from the outside it looks shabby. however the lobby was comfortable although small. our room was large and the beds were comfortable. --% of it was clean. unfortunately there was mold on the ceiling in the bath. there was also a foul smell in the hallway two nights in a row. but we werent sleeping in the hallway - just something my husband and i noticed when we walked from the elevator to our room. the weather was mild but i tested the ac and it seemed to run quietly. not sure if there was a smell though. we would probably stay here again because of the price. it was worth it to be so close to everything.',happy
id24759,' stayed here for - nights on our recent trip in february --. the hotel was quite central to everything. we stayed at the rear of the hotel which was very quiet you couldnt hear the traffic from freeway. the hotel is basic but very clean and quite roomy the staff were very friendly and helpful. having never been to san diego before found the detailed driving directions to major attractions and shopping centres very helpful. ate at the on-site restaurant pam pam the food was great and fresh. would stay here again.',happy
id24760,' cant really complain.. we paid about $-- for the night and that is about what it is worth. rooms are tiny. think two single beds and about --cm between them. did the job though we only ended up being there about - hours.. but smelt bad and would be a shock if you had kids.. at least it is just over the road to the subway!',not_happy
id24761,' the w hotel on lexington and --th was one of the best experiences i have had in a nyc hotel. the staff was so accomodating and when my husband was sick i told the maid she did not have to clean the room because he was sleeping. she offered to find the name of a doctor for me and left extra towels and tolietries outside my door. i also asked for a late check out and they were accomodating and friendly. our whole experience at the w hotel was first rate!',happy
id24762,' location location location. close to everything. very clean and the service was great. they are now setting up wyfi hotel wide. that will be a big plus. there is train noise but soon you get used to it and do not notice it. parking will cost you $--.-- per day with in and out privileges. (you really do not need a car in san diego) there is a taco stand next to it that sells a $-.-- breakfast burrito that feed - adult girls. i could only eat half. there is a denny is and a supermarket about - blocks away.',happy
id24763,' i am a bit of a starwood whore - looking for the spg points wherever i go. in manhattan i can usually be found at the w times square or the westin. kimpton is usually my second chain choice if i cant find a good starwood hotel. on my last trip to nyc i decided to shop around a bit (travel expenses are getting a little more attention than usual for obvious reasons) and found some great reviews for the muse. my rate for a king premier room was about $----night cheaper than anything i could get at the westin or w so i decided to go for it. boy am i glad i did. from the moment the doorman opened the door of my car and walked me to the check-in desk to the morning that i checked out my stay was on par with some of the nicest hotels ive stayed in around the world. my room seemed large for new york though this was partially due to some nice usage of mirrors. the bed was more comfortable than my favorite westin heavenly bed and there was plenty of room to work. free wi-fi as well! the view wasnt anything to write home about but it wasnt awful either. i will definitely be back.',happy
id24764,' my husband and i spent - wonderful weekends at the langham. the rooms were large and very clean. the king size beds amongst the most comfortable we have slept in. room service was fast delicious how do you serve wood grilled lobster without overcooking it? the concierge has recently won the award for the best concierge in boston and all of the staff went out of their way to make us feel very welcome. we will definitely be back to the langham',happy
id24765,' we had a nice stay at the brookshire suites - clean great service full breakfast. the location cannot be beat for tourists - one short block from the harbor. we could walk everywhere and the bus was right out front as well. they have a program for kids where they can ask any staff for gold pirate coins and when they have - can pick something out of the treasure chest. my five-year old nephew was a big fan! the staff was extraordinarily friendly and helpful - from the desk staff to the manager to the valet. i read the reviews on this site regarding the broken air conditioning but assumed it would have been fixed or on by the time we visited. sadly it was not. fortunately we were there on a rather mild weekend and could manage the stuffy but not exceptionally hot room. we were on the -th floor and got a small breeze through the small windows but the street noise was very loud - too loud to leave the windows open at night. i would never recommend staying here if the temperature were any higher!',not_happy
id24766,' on our second night of our stay this is what happened: at around --:--am people outside started partying. we called the front desk. they said they would take care of it. -- minutes later they still hadnt shut up. we called the front desk again and they said once again they would take care of it. yet a few minutes later we had to send someone down to the front desk. they said that he had let a bunch of ladies stay in the neighboring room. they shut up this time and we were awoken again at around -:--am because they had started again. we called for the third time and they said they would call the police which they didnt do until fifteen minutes later when we called for the fourth time. when the police still didnt show up one of us went down again they just sat there until they did something. they finally shut up and checked out next night. we considered checking out a day early. the help desk there is the most unhelpful help desk ever. what is the point of a help desk when they dont help you?',not_happy
id24767,' the hotel is very very old. what i liked about the room was the jaccuzzi. this was a buisiness trip for me . the room smelled very musty and it had roaches. the next morning when we walked into the breakfast are there was a black lady by the kitchen area and she gave us a mean look. me and my husband both had on chicago bears jerseys and she looked at us strange. she told the spanish lady working there to ask us if we were registered there. we told the spanish lady what room we were in and she checked us off the list. my husband got very upset but i reminded him that we were leaving that day thank god. this lady was very prejudice. i would never stay at this hotel again even if they paid me. the lady that checked us in was very friendly and polite though.',not_happy
id24768,' we like this real neighbourhood part of nyc - and being on the edge of the lower east side chinatown and little italy gives a great choice of eating and drinking spots. the hotel is recently renovated and we had a good room on the -th floor - nicely furnished a good size and a smart bathroom. a good breakfast buffet was provided and the free wifi was appreciated. unlike some other nyc experiences the reception staff were all friendly and determined to help no matter what the request.',happy
id24769,' had a good - day stay to visit seaworld and do some shopping well located and quiet if away from the freeway. good malls just a minute or two from the hotel and easy access to the freeway to visit other areas of san diego. nice pool area . rooms on the small side but clean and very comfortable.',happy
id24770,' the farmer is daughter is a motel without the usual horrible flowered bedspreads. the location is great. you can walk to the farmer is market for breakfast or down the street to a bunch of different cafes. the service was pretty good but the bed was uncomfortable. still it is a reasonably priced option in l.a.',happy
id24771,' this wasnt a bad hotel to stay at. i arrived about --pm for a two day stay. quick friendly check in with no problems. both rooms i booked were ready for me when i arrived. the a-c was pumping and the rooms were a nice -- degrees inside (as opposed to the --+ it was outside). staff was friendly and took care of everything as quick as they could. the bathrooms in both rooms were clean as well as the rest of the room. no weird or scary people to be spotted anywhere. having a denny is starbucks jack in the box and mcdonalds all within walking distance (and yes i trusted the area enough to walk) was nice. the wi-fi worked and connected flawlessly. all in all it was a pretty average hotel but clean. i would stay there again and not even think twice about it.',not_happy
id24772,' i stayed at the palmer house hilton for a week right after thanksgiving (during the rsna medical meeting). it was a once-grand hotel that was in desperate need of renovation. dont get me wrong the lobby is glorious and my room was very clean. it was just the smallest hotel room ive ever been in (in the u.s.). it was european small. the doors are quite thin and you have a lot of hallway noise. it is wildly overpriced for what it is. i wouldnt tell anyone not to stay there but only stay there if you cant find any other options in chicago.',not_happy
id24773,' i cannot believe some of the reviews i just read. i will agree that the nob hill motor inn had very clean rooms and was located in a safe neighborhood but i found the owner to be the most unfriendly person in the entire world. when my husband asked him for directions he replied didnt i give you a map of the city? when we checked out there was no thank you did you enjoy your stay or come back again . nothing!! the parking spaces are extremely tiny and we had a problem pulling in and out everyday. the cars are parked so close together that we had trouble just getting out of the car after parking it. what a hassle. the room was very dark plus our microwave & refrigerator were located in the bathroom. very strange. the complimentary continental breakfast is the absolutely the worst i have ever seen. everyday there were the same donuts muffins and packaged danish pastries. instant coffee oj and hot water for tea-hot chocolate were our beverage choices. nothing else. plus they advertise that they are in walking distance to sf attractions. well that is completely untrue. they are in walking distance to bus stops and one cable car stop that takes you to the attractions. there are no attractions anywhere near the nob hill motor inn. i guess you get what you pay for. i was penny wise and dollar foolish .',not_happy
id24774,' stayed here for two nights for a conference. in most respects it is your typical conference hotel. the hotel is a bit bland perhaps but overall it was a positive experience. the staff stood out as being especially friendly and professional. and i have to say the buffet breakfast was easily the best ive ever had in a hotel. the selection was just outstanding from fresh fruits to eggs sausage oatmeal grits pancakes cereals pastries in addition to more unusual choices like salmon and hot blueberry crepes. all of it delicious! so if you like to start your day with a big hearty breakfast this may be just the place for you. i had one dinner in the hotel is italian restaurant and it was very good as well.',happy
id24775,' my cousin and i stayed with the millennium the second week of september. the hotels location wasnt the best for my cousin and i but its still a good location. its right near the un in a quite area of new york.there are a a reasonable amount of restaurants near by to have breakfast and dinner. the subway station is not as close as everyone makes it sound. (tip: walk up to --and take the cross town bus it gets you to time sq in like --- mins. from there its so easy to get where you want to go) the staff was amazing so helpful and friendly and above all honest. (my cousin left ---$ in our room by accident. we called to see if they could hold it till a friend of ours came by to pick it up. security went up to our room collected the money and held it till our friend got there. not even a dollar was missing) the room was ok nothing special except for the amazing view. we were on the --th floor and it was amazing to just look out the window at night and see the lights. it was a bit disappointing that we didnt have a coffee maker but what can you do. to sum it all up its a nice hotel worth the price we paid but we would not come back only because of its location. we like a lil more life then this area is able to provide.',not_happy
id24776,' this hotel was the first three nights of a -- day trip around la. first impressions are quite positive the lobby area is seductively lit with friendly staff and consierge. we were taken up to our room by friendly and helpful guy named rocco who offered to help us with anything we needed which was great. our room was quite small and didnt have any view unless you consider a run-down baseball field a view.. this was my first time to la so i wasnt planning spending much time in the room so the small size didnt really bother me but i would suggest spending your free time in the pool area and tropicana bar a gorgeous sanctuary in the middle of busy la. drinks are pricey but tasty and the atmosphere is young fun and relaxed. after sundown the famous teddy is bar located in the front entrance of the hotel draws everyone from tourist to celebs to their oversized chaise lounges and sparkling chandeliers. this hotel is located right on hollywood blvd in the middle of everything and the streets are overflowing with tourists souvenir stores and there is a mall located across the street from the hotel which isnt huge but it has some decent shopping. i would recommend walking one block to the famous mel is drive-in diner for a full american diner experience and taking a trip to the grove which is a short drive away for some shopping indulgence. valet is $---day and wifi is $---day there is a starbucks conveniently located across the street which offers free wifi i got my morning coffee there and checked emails etc and avoided using hotel wifi.',happy
id24777,' we have just returned from our trip to nyc - we stayed at this hotel based on reviews posted here. we travelled with our children (- and --) and we were very impressed with this hotel. the staff were very helpful the rooms were great the beds were comfortable and everything was clean. the complimentary breakfast was suitable and the coffee was actually good! this hotel is located at the seaport where there is a very busy fish market from midnight to -:-- a.m everyday.....we stayed for - nights and did not hear a thing! the only evidence of the activity was the fishy smell when we stepped outside in the morning and all of the busy city workers cleaning and scrubbing the streets. because this hotel is located away from the hustle and bustle of the city it appeared many of the guests were there on business. if you want to be a part of the times square chaous it is approx a $-- cab fare away or an easy ride on a city bus. we will go back to the city and we will stay at this hotel again. i would be to respond to any emails regarding our stay.',happy
id24778,' this is an attractive hotel with a real european flair. however dont stay here if you need a good night is sleep. why? first of all it sounds like youre under niagara falls when the air conditioner cycles off and on. every time it came on it woke us up. the sink and vanity has no door between it and the sleeping area. so if someone wakes up early and wishes to brush their teeth or shave the light wakes anyone trying to remain asleep. why do hotels do this? in all honesty it wasnt that clean. there was a glop of shampoo on the shower floor that wasnt cleaned up. good thing i didnt slip on it. the carpeting the hallway needed a good vacuuming. the last thing is the place is run by kids (twenty-somethings). when we were checking out we couldnt address our concerns because the person behind the desk was too busy flirting with one of philadelphia is finest. oh and you have to pay for parking!',not_happy
id24779,' when i booked this stay i did it through my hilton honors program. the web site gave me the option to upgrade the regular room rate for a small fee like $-- which i thought was reasonable considering the room we got. it was on the executive floor right opposite the executive lounge. i was concerned it might be noisy as it was also near the ice machine. as it turned out we did hear noise from the park outside but none from inside the hotel. the view outside of coit tower and the bay on the crisp clear evening more than made up for any noise. the hors douvres served in the lounge and the lovely breakfast all included in the upgrade were also a great bonus. drinks in the lounge are the same price as the room service menu.',happy
id24780,' visiting from australia i booked - superior two queen rooms through hotels[--]. we had started the day at legoland and planned on returning there later in the day after checking into the hotel. on arrival to the rooms i found that they had given us - single queen + sofa pullout-this of course was not going to be suitable nor was it what was reserved and paid for. i went down to the reception desk to question this. the staff checked the booking they checked their paperwork which stated the same as mine they handed the problem onto some mysterious man behind shutters to sort out . after a half hour or so i enquired as to the progress to be informed that they were trying to rearrange rooming so that we could have the rooms ordered. after a further half hour i was told that they were trying to get two rooms together. finally after a total of an hour and -- minutes (in which time i was never even offered a cup of tea whilst waiting)i was informed that they dont have any superior - queen rooms available. the duty manager (i assumed as he never identified himself or position) informed me that it had been hotels[--] is fault. my friend took exception to him blaming hotels[--] the duty manager kept his cool but basically ignored her after that. he not only blamed hotels[--] but also insinuated that he wasnt getting paid for the room (and gave the impression that he didnt feel the need to worry about us due to the fact that we booked through this method)he offered a roll away bed-which of course was going to make the room even more cluttered than it would already be with the pull out sofa. as it was the fourth of july weekend we had no other choice than to stay here. i was not impressed with his customer service or business behaviour in blamming someone else for the problem. i rang hotels[--] who were great in supporting my grievance and rebated a portion of the payment for the lower quality room supplied. due to the time it took for them to sort out the situation it was too late in the day to travel back out to legoland so they not only ruined the adults fun getaway but ruined the kids experience as well as they were looking forward to hvaing more fun. i travel quite a bit throughout australia and stay at many different star rating hotels. i must say that i have received better customer service at lower rated hotels. there is only a coffee making machine in the hotel-not good if you want a cup of tea. no fresh milk supplied no jug of cold water in the fridge and no instructions on how to use the combined shower-bath combination spout-just work it out by trial and error. there were empty light sockets missing globes.the room had a queen bed and pull out sofa-how many pillows? - and one in the drawer. the roll away bed came to the room without a pillow. yes i could have called and asked for more but usually one would expect a pillow with a roll away bed and they had left such a nasty impression that i didnt wish to talk to them again. the laughable thing was- on the phone a message waiting light was on-pick it up and you hear a spiel about how customer service and satisfaction are their main objectives-they should maybe spend some time on finding out the definition first!',not_happy
id24781,' hotel itself was great i stayed there back in may. friendly staff great location and the rooms were really nice and large. my only downside was the t-mobile hotspot i was drastically overcharged and they acted like they were doing me a favor by rebating --- of what i was overcharged (so i still had to pay double). my advice use the wired internet in the hotel as that is run by the hotel not t-mobile',happy
id24782,' i had to wait for a couple of weeks before writing this review since i was too upset to be objective. what a stay: -- days just pain from first until last day. i am a diamond member i love hyatt but this one exceeded my expectation in the disapointment section. check-in: long waiting line they installed automatic check-in machine like in airports but in -- days i have never seen anyone using them. room: small old and tired awful bathroom no space to put anything my bed was -- inches from the door (- bed room) only positive bed was comfortable. door closing mechanism is very noisy door doeant close i could see through the door. noise: as mentioned by other writers if you want to sleep go elsewhere. this is a motel not a hotel. student groups everywhere (easter) partying all night. i had to threaten reception to call --- for them to do something about it. club lounge: nice but too small too many people and no free alcohol not even a beer (- usd++) the rooms are the same so dont bother to pay the usd ---+ difference between non club and club floor. unhelpful staff unless you want to book a show...tried to ask about check-in: no check-out: no i.e. go down and queue like everyone else staff: never there no one answering the phone unless it is - am and you cannot sleep because of noise. location: the only real positive point next to grand central easy north-south commuting check-out: can we stay until --:-- no until --:-- can i speak to manager bla bla bla diamond member...who cares? i am not a specialist in nyc rarely go there. i trusted the hyatt brand but it shouldn t apply to this hotel. sell it or close and refurbish but please work on accoustic insulation.',not_happy
id24783,' i was moving to the lower east side and my mom and i stayed in this hotel while the move was going on. this was a great hotel to go back to for some relaxing and complimentary wine coffee and bedtime treats! it is super close to all of the fun restaurants and shops in the les and everyone on their staff is remarkable! the concierge-front desk folks were very welcoming and chatty and recommended some great restaurants and helped us find our way around the les and all of the doormen and bell boys were so nice and helpful. the breakfast manager michelle was fantastic! not only did we have a great meal (try the dulche de leche french toast) but she was so kind and welcoming to the neighborhood and even bought us breakfast because she knew we were in the middle of a big move! absolutely loved her! this is a really nice hotel and highly recommended by my mom and i both! =)',happy
id24784,' very pleased with my first stay at this property. booked two double bed room but requested and was granted a king. room had generous space for a city hotel (room #----). nice lcd television with hd programming. elevators were quick bed comfortable (has an adjustable firmness knob). wired and wireless internet complimentary in the rooms. didnt make it to the fitness center which unfortunately closes too early at --pm. my only complaint was parking. it is valet only and they were slow in retrieving the car (including pulling the wrong car up one time). there is no turn-in for the hotel just a small curb area that fits --- cars so if it is peak time can be hard to find a place to pull in. will definitely return to this location however.',happy
id24785,' this is sort of a downmarket hipster hotel in a good location if you want to be in times square. not much to recommend here. rooms were very tight even by nyc standards mine had a full or queen bed and it just fit in the room. bathrooms are also tight and showing wear. i received a note after i checked in that there would be no hot water --am--pm. think nice three star motel with loud music and girls wearing penthouse thirst in the lobby. it may be your thing but it wasnt mine.',not_happy
id24786,' while staying in nyc on business i chose this hotel based on the price within the location i needed. upon arrival the staff was extremely helpful and friendly. they even called my room after check in to see how the accommodations were. i havent had that happen in years. while the room was very small it had everything i needed and most importantly was clean. i would most definitely recommend this location and would most definitely choose this hotel again.',happy
id24787,' had the opportunity to stay at the herbert hotel.... should of passed it up!! room was o.k.. first one was occupied by someone else and the second room had a broken window. did not feel very secure when we could not lock it!! manager said they didnt open all the way ( had a jumper!!) little did he know they did open all the way... oops!! room was located on the sixth floor. lots of noise but we managed with that. could not check the view out through the dirty window. broken shower faucet and not alot of amenities. elevator could of been cleaned up a bit. staff also lacked customer service. too much time talking on the phone and not helping the customers such as us.... wasting our time!!! conveniently located but still lots of other places around that looked better. found the hotel by calling ahead and knowing it was joined to betty boops. liked the food at betty boops(breakfast). service lacked. people waiting in line for tables because service was slow. would not recommend the herbert hotel. look around in the area first !!',not_happy
id24788,' we really loved this hotel. stayed here at the groupon rate which included free parking and breakfast. excellent value. great spotless rooms. lovely decor in the rooms. nice quality soaps and shampoo etc. amazing pool in a great location. honestly i cannot understand some of the negative review here. reception was attentive. the management run a good hotel. will be back one day !',happy
id24789,' pros - service was great throughout. check-in was friendly quick and accommodating. we arrived after midnight and they had someone check us in straight away. all staff were friendly. - biggest upside is the location. half block away from times square. found it easy to get a cab. cons - rooms have been updated but with somewhat cheap finishing as the wear and tear is very apparent. rooms are small - but that is expected in ny. - cleanliness wasnt great. i found hair and a broken bristle of a hair brush on the floor - things that should have easily been picked up with a vaccuum. cups in the bathroom were dirty and there were brownish-red spots on the shower curtain that came off if you wiped them with a towel. - walls are thin. i could hear the people next door to us in the bathroom and could hear all noise in the hallway. - they ran out of luggage racks so we had to keep our suitcases on the floor. in comparison to other hotel prices in the area i think it is a good value; however im not sure i would stay again.',not_happy
id24790,' i was a bit skeptical when the price was significantly less than embassy suites marriott hilton and hyatt (at least $---) but was pleasantly surprised. not cheap (avg. $---) but a great property. i had a room with - queen beds and they were very comfortable the room was spacious as was the bathroom. workout facility was adequate. at night the bar on floor - was a great place to look over petco park. the restaurant was good for breakfast and lunch and drinks. not really a dinner place. not exactly the gaslamp district (major stuff on -th st.) but just a couple blocks away which makes it close but not too close to be loud. safe and close to gaslamp as well as a mix of good restaurants sports bars and of course petco park. very pet friendly.',happy
id24791,' i stayed three nights with my family in september ----. input process to the hotel took a bit longer. hotel was completely full too. for this reason the hotel staff uninterested customers. history of the interior is very impressive. rooms small. however old-looking furniture the room was impressed. good location amazing. middle of the city. due to the location easily stay one more time again .',not_happy
id24792,' i stayed here for one night while on business in memphis and am really glad i did. the rooms were clean and spacious and nicely laid out. nice touch with the sink in the bedroom as well. the beds were comfortable which allowed me to get a great nights sleep. i had dinner in the italian restaurant downstairs no complaints there. i was doing business downtown and found this location to be perfect for where i needed to be. it was also only about -- minutes from the airport (no traffic that early in the morning) which made things all the more convenient. i was with my stay and will definitely come back to this property if i am back in town.',happy
id24793,' a group of six of us stayed for three days at this hotel and i understand that it is only a year old. everything was very clean and serene. we were at meetings at the denver convention center which was right across the street. so very convenient! trolleys and taxis were close by so it was easy to get around. you enter the hotel on the street-parking level and take the elevator to the -th floor where you check in. that floor also has a restaurant which provides free made-to-order breakfast and the hotel offers free snacks and drinks from ---pm each night. our room had - queen beds and the mattress was one of the best i have slept on. the front room was like a living room complete with tv table and chairs and a small kitchenette. the couch was a sleeper sofa (surprisingly good mattress) with a chaise at the end. i appreciated that there was a sink in the bathroom a sink in the kitchenette and a sink in the bedroom so no one had to crowd each other. all employees seemed to be in good spirits and were very helpful. the chef that was making custom omelets was so accommodating with the ingredients and i dont know how he managed to keep five orders going at a time! lots of cold and hot choices plus fruit yogurt juices coffee tea milk and water. pancakes and french toast with warmed syrup added to the sumptuous breakfast. we were able to keep our luggage with the valet because we had to check out before our business meetings ended and they happily accommodated that until our taxi arrived at -pm ..... after we enjoyed the free munchies to tide us over until a late dinner. i will totally stay at this hotel the next time i am in denver. it was a very good experience and the couches and beds were high quality and comfortable. very nice bed linens too.',happy
id24794,' the rooms are very very small. it is a cracker box.',not_happy
id24795,' the guy on the front desk was so rude-as he checked us in he carried on his phone conversation which was obviously a personal one and flung the keys at us! otherwise the hotel was ok-not brillian but it was clean and alright for - night!',not_happy
id24796,' it is easy to get to main shopping drags and other areas but dont turn left out of the hotel (literally); the hotel is very near the tenderloin. service is extremely variable: security guards can be very helpful while the reservations and concierge personnel may be professional but tend not go out of their way. the rooms are certainly acceptable but the whole hotel is dated. the cleanliness is average. this is a gigantic hotel with three separate towers which may explain the impersonal service.',not_happy
id24797,' that is pretty much it a great location and little else a very tired hotel rooms are a good size clean and equiped with basics (sleep number beds questionable). very limited hotel facilities but not a big issue due to its location with eating places all around (prefered johnny rocket for breakfast - access via hotel) lifts (elevators) fell like they are from the same era as the cable cars especially thise from car parking area (beware the car park charges would have been much cheaper to have parked in the multi story car park next door). seems targeted towards coach parties.',not_happy
id24798,' first off i have stayed here before and it is usually not a bad experience but had this been my first experience i would never come back. we came for the comedy club to see chris kattan(which i will review under another tab). we purchased the special deal they do which is - tix to club ayce crab leg & prime rib buffet for two and breakfast buffet for - the next morning. dinner was great!!! the king bed was great the pillows were great the overall room was clean although there were a few strands of hair in the bottom of the small fridge. otherwise our room was comfortable until the a-c quit working sometime in the middle of the night. we actually didnt notice it until the fire alarm went off at ---am. it went on for about -- minutes before it was finally shut off. there was no fire. then we lost power some people were not able to get back into their rooms. the breakfast buffet consisted of a basic continenal breakfast. normally they have a full breakfast buffet bacon sausage eggs waffles fruits potatoes etc. they were finally able to get an omlete station set up about about -- min before they were to quit serving breakfast. when we checked out we asked what the problem was and the front desk person said she wasnt sure some electrical problem . we asked if we would be compensated for the inconveinence of all that was going on. did i mention that it was -- degrees at --am and there was no a-c anywhere? again she wasnt able to tell us anything. she was very nice and patient for all that she was going through as well. i am sure we will go back should there be some sort of compensation for all the issues we went through.',not_happy
id24799,' i attended a conference last week. as other comments there are parts of the property that need updating. the person who checked me in gave me a very quiet and large room on the -th floor. the bathroom was in clear need of an update--the shower curtain was dirty cracked grout etc. i contacted the desk the next morning to tell them i did not have a luggage rack and waste basket and housekeeping came immediately to deliver. i also found an empty bottle of rum on the floor which made me wonder about the housekeeping. all the the hotel employees were very nice and helpful. the workout room was nice. the breakfast is pretty typical of the larger hotels if you are eating a small meal and are on a tight budget then you may want to run up to panera or au bon paine down the street. the distance to the convention center and area restaurants was very acceptable from this location.',happy
id24800,' this hotel has very nice rooms and many have a nice view of navy pier. unfortunately our room faced an office building. the lobby is kind of mediocre. there is a bar in the lobby with some couches. the gym is very nice and there is an indoor pool. the location is great allowing you to walk everywhere. service was just okay nothing special. we got this room for a very attractive price but i would choose another hotel if the price were not so reasonable.',happy
id24801,' we were quite content with our stay at the jane until we woke up with bed bug bites all over. i know this is something that could happen anywhere - but the response from management was disappointing but the staff who helped with our luggage were very friendly and helpful. rooms were clean and so were the shared bathrooms and the location of the hotel was very good. had we not had the bed bugs experience we would probably have recommended this place due to good value for money.',not_happy
id24802,' paper thin walls (listening to the person next door snore right now) poorly renovated rooms. the rooms are very small including the bathroom. completely useless front desk placed on hold repeatedly. we would not recommend staying at this property. as a hilton honors member i am completely disappointed.',not_happy
id24803,' the free breakfast is still one of their best selling features. breakfast at a reasonable price in washington can be hard to come by and embassy suites helps you get started with hot food and hot coffee. one of the big advantages of this hotel is that you can walk down to the metro (the friendship heights stop on the red line) without having to go outside. the other advantage is the staff. their staff is well-trained and friendly. there were some minor problems with the room but the staff fixed it quickly and professionally. the only problems were with the room itself. the toilet made filling noises at random throughout the night the two rooms within the suite were at vastly different temperatures and one of the other guests passed out right outside my door. i am not sure any of this is the fault of the motel staff but it is enough to keep them from getting five out of five. my son loved the elevators and rode them endlessly. they made a good move by putting end tables beneath all the elevator buttons. it keeps --year-olds away from the buttons.',happy
id24804,' i stayed at this hotel in june ---- as it was the hotel of choice for a conference i was attending. looking at prices it is good value compare to other hotels in the area. with one day off to explore dc i found the location of this hotel ideal by foot taxi cab and the subway which was very close to the hotel. the white house is only a couple of blocks away and the national mall is a nice walk away. starbucks is situated in the hotel along with an atm machine (that works!). i personally loved the antique feel of this hotel. beds & pillows very comfortable and bathroom amenities were great. room was spacious enough for myself and - big bags. with exception of one man at reception on the morning of june -th i found all other reception staff to be straight faced and abrupt. the woman at concierge was incredibly knowledgeable and provided clear instructions and maps on my desired locations. she was truly fantastic! restaurant: ate breakfast and dinner for - nights. maitre d was always efficient however not much could be said for the table service on any of those days. food was delicious good selection and good value which is why i kept going back. there is no free wifi at the hotel which was disappointing given the other - hotels id stayed in on this trip through the usa all had complimentary wifi. special thanks to: the housekeeping lady on the -th floor was a wonderfully friendly lady cori at the bar and the lady at concierge all should be commended by management for their outstanding service. i would certainly stay here again simply because of the above named staff value for money and location.',happy
id24805,' my wife and i were in town for the weekend for a seahawks game for her birthday. check in: quite frankly the person checking us in was somewhat rude and a bit unprofessional and unaccomodating. we booked in advance and they did not have the type room that we had reserved. we were given a room with two beds and were told we would be able to move the next day to the type room (king) we reserved. the room for night one was just ok. the rooms: they are clean. the television in the room is awkwardly placed between the seating area and the sleeping area. the rooms are suites and i would imagine that it is placed here to avoid placing an additional tv in each room. not the typical setup compared to the suites i have stayed in. we had to move for night two in order to have the king room we reserved. the room was right across from the elevator. aside from having to move the noise was unbearable. i have never stayed in a hotel that allowed so much noise in from the street. we didnt sleep at all. there was also a severe issue with light. the gap under the door was huge and lets tons of light in. this was an issue in both of our rooms. window coverings also let in too much light. room service: in a single word- bad. we placed an order that took about an hour and a half to get. food was cold and not correct and we waited another hour and a half to have the them make it wrong again. conceirge: asked her to order a taxi for us. we waited and waited only to discover that she had not ordered one for us. we called our own. valet: a+. the valet people were professional friendly and very knowlegable of the area. they could teach the front desk a few things. location: good sorry management about the not so good review. maybe it was just a bad couple of days for you all. i travel quite a bit and have stayed at other at marriott properties and this one just didnt measure up. as a manager myself i see room for much improvement.',not_happy
id24806,' we stayed at the castle in on december --th based on the reviews on this site. the hotel is very easy to find with easy and free parking (amazing in sf). the room was basic but very very clean spacious quiet and had a large bathroom and even a mini fridge and microwave. what makes this place special however are the owners. we were considering a late night check-in so i called to ask how late we could arrive. although their front desk closes at --:-- pm they were to accomodate us with a midnight check-in and in fact felt bad that we did not take them up on their offer to wait up for us. when we arrived we were greeted with the biggest smile and a very warm reception by varsa - it felt like we were old friends coming for a visit. we were checked in quickly given a map of the city with instructions on which areas to stay away from and directions on how to get to our restaurant. they only had a room for one night so varsa made a call to get us into another hotel for the next night. in the morning i came down to get some coffee and muffins and was asked how our evening had been how we slept and then varsa gave me a tray to carry breakfast up to our room. it is these very small and thoughtful details that make the castle inn special. we will most certainly be back on our next stay.',happy
id24807,' we were in sfo for the -th of july wknd and stayed the grand hyatt for - nights. locaion was great central location. we took the bart train from the airport to the powell st station and the hotel was a -- min walk from there ( - blocks). we could also walk to coit tower (through china town and north beach) and to fishermans warf. lots of great restaurants in the neighbourhood too. the grand view restaurant on the --th floor has great views of sf sky line alcatraz and city. the rooms we stayed in were the updated-new rooms and was very comfortable and contemporary. fast internet connection helped as well. all in all great stay and will repeat at this hotel again.',happy
id24808,' the reviews are absolutely true..this is a great hotel in terms of location and the helpfulness of the staff. we stayed here for - nights will definitely stay here again.',happy
id24809,' we stayed here over a weekend and were very impressed with the hotel. after much research i had chosen the lucerne from its fabulous reviews and we definitely were not disappointed! the deluxe double-double room we had was spacious by new york standards and allowed plenty of space for two adults and a child to move around without feeling cramped. the bathroom was nice and the shower was excellent. the room was nicely decorated and felt elegant. the location was great for visiting the natural history museum central park restaurants and accessing the subway. i worry about hotels in nyc being small and dingy but the lucerne was neither. we were on the --th floor in a corner room overlooking amsterdam and --th. overall traffic noise was fine but the rumble of trucks and honking of horns was noisy. i figured that was to be expected at almost any place in manhattan so it didnt bother me much. if i had earplugs it would have been even quieter. we definitely would stay there again and recommend it to anyone looking for a nice place to stay.',happy
id24810,' very nice clean hotel. my room was very large. it has a really nice bed with white duvet. the bathroom was nice and clean. i was very pleased with my stay. i would recommend it.',happy
id24811,' great location just a short walk from central park and a few subway stops from all the action. the apartments have every thing you need for making breakfasts and simple meals. they are very comfortable and no noise from the outside worldwhich was my worse fear!',happy
id24812,' i have a granddaughter that had major surgery at tx childrens hospital in houston. wanted to be close and did not want to stress about bad hotels. thought the holiday inn name would be a good choice. i was wrong. this was one of the worst hotels i have ever stayed in. when we checked in the first room the air conditioner was not working moved to the -nd room and first thing we found was a dirty plastic cup with kleenex in it. needed to get to the hospital so dropped off our stuff and came back that night. went to shower and had no washclothes and only one bathtowel and it had a dried booger in it. used hand towel to dry pulled back the sheets and they were stained up. my adults daughters bed also had a booger under the bed spread. we had to be at the hospital at - am and quiet frankly that was all we were worried about. -- hour sugery so by the time we got back to the hotel that night it was --:--pm. as we walked in there was an overwhelming smell of natual gas. no one at the front desk so i headed to the closed resturant and heard someone in the back. he said the pilot light was left on and that he fixed it. for this we were paying ---.-- per night + taxes. ( i think their computer did not work at check in or check out) we moved to the best western the next night and it was one block closer to the hospital and absolutely fabulous. do not stay at this holiday inn.',not_happy
id24813,' we just returned from a one night stay in chicago. i have visited chicago probably --+ times and stayed at most of the deluxe properties and was looking forward to experience the swissotel. there was nothing impressive at all about the hotel and i was quiet disappointed. whilst our friends stayed at the renaissance and i wanted to experience the swissotel i wished i had joined them: the lobby is dark and weird shaped the front desk check-in was not very friendly the room was average sized - i bought a package incl parking bfst and pool area. i find it surprising that access to gym- pool would be assessed with $ --.-- p day - and had high expectations. we were disappointed with pool area (only spectacular views from the gym) - it reminded me very much of -- constructions of a non-remodeled hotel. the bath room amenities are sparce and low quality - hyatt place or any equivalent -* hotel provides way superior products. upon check-out i had to argue to receive the package i had originally paid for and i was told that they had a misprint and they could not state all exclusions ? i find it disappointing that only after insisting and talking to the manager they reluctantly agreed to honor the package they had sold to me - all in all nothing to be considered for future stays. there are plenty of great hotels in convenient walking distance downtown chicago in the same price range.',not_happy
id24814,' i was at the w times square for business. it is a great location for pleasure but it is very difficult to find a quiet spot or an outside cafe. my room was near the elevators and i constantly heard noise in the hallway and elevator music. i did not feel as if i had any privacy. my room was very worn with the most unacceptable issue being a stained bed skirt. i think without a renovation it is a three star at best. i paid $--- including tax high floor and nice view so i consider it a value. and last but certainly not least the staff was wonderful and helpful.',not_happy
id24815,' stayed at the metro hotel in june. small corner room no view dark and dismal. staff un-helpful and un-willing to change room. room was a little dirty too. rooms were not cleaned propely for example a pill was left on the floor from a previous client. on a positive note the location is fab and you will not be let down by the good time that is to be had in ny!',not_happy
id24816,' the location of this hotel was brilliant just round the corner from union square. when we arrived we were greeted by protesters outside the hotel that were quite vocal and in your face. we just went in and checked in and took the valet parking offered which was hassle free and quick. staff at the hotel were very good guiding us out again through the restaurant so as not to have to go through the protesters again. they were back the following morning at -am shouting but this didnt spoil our enjoyment. the hotel itself is great rooms were very different with black and white decor bath robes and very nice complementary creams etc. we had connecting rooms which was great. we eat at the restaurant portions were huge. one of the deserts was literally a whole cake! so order carefully. taxis were plentiful and available in union square just round the corner we really enjoyed san francisco but it was quite cold there compared to vegas where we had just been take a jacket. the drive over the golden gate was excellent and a very hand parking area just on the other side to stop for photos etc.',happy
id24817,' ive stayed at the le parker meridien several times but it is been awhile. the staff are very helpful and friendly. the bellman are very helpful and knowledgeable about the city. we upgraded to a park view room and the view was amazing. we would turn off the lights at night in the room and just sit and stare out the window taking it all in. i like that they have a dry bar close by or you can have them come to your room for a little extra. if you are going out to a show treat yourself and have your hair done. love it! the hotel is very kid-friendly. my son loved the coloring book they gave him at check in. we also used the pool and had dinner delivered there for my son. he was in heaven. the only downside is that they charge a little extra for the pool. not sure why. but i wont complain about that.',happy
id24818,' stayed for - nights over new years. asked for wine glasses to be sent to the room and never received. went to bar to ask and was told to call room service. went back to call room service and we were told there would be a charge to deliver two empty glasses. finally gave up and drank the wine the next day. i have stayed here a dozen times over the years and the property has slipped to a - star at best. not up to westin standards. loved the beds however.',not_happy
id24819,' i stayed here on a trip with family. my parents had been to this hotel once and liked it enough to return. it beat everything around it cost-wise by far. it was conveniently located for us in the middle of chelsea where we were attending an art exhibit opening. we were easlily able to walk to subway entrances to get to places outside chelsea. not being from new york city but rather the more spacious southen half of the us. i was not used to such a tiny- and i do mean tiny room. but i understand this is the ropes in nyc. anything larger would have cost much more. the room was clean and four adults managed in the space. we had to laugh as we stratigically placed luggage and announced to each other to clear a pathbefore trying to walk around the room. the bathroom was nicely tiled and clean. the lobby was very nice- again small but nice- and the staff friendly. the breakfast was your usual fair set up in a decent dining area-bar off the lobby. we chose to eat out a great greek cafe around the corner the second day- liked it so much we ate dinner there too. there were several bars-restaurants nearby to choose from for a drink at night also and it felt safe walking around the area at night. if you are on a budget and want cleanliness and convienience in the heart of chelsea- this is a good choice.',happy
id24820,' my daughter and i stayed at the giraffe for - nights. the room was very nice and lareg enough. the bathroom was also nice and clean. each night there was a turndown service which was nice. we stayed on the -th floor facing park and it was quiet. the only complaint qas that the - elevators were a bit slow but overall a very nice well located hotel. around the corner on park is an excellent mexican restaurant wiht the best guacamole i have ever had!!',happy
id24821,' came forthe sharks game and were happily pleased!! the staff helped us fid grocery stores and places to eat. the room had a fridge and microwave so we could stock up on drinks and snacks for before and after the game! it is not a four star super classy hotel... but it is cheap it is clean and it is perfect for a night after the game :) very will continue crashing here after the games!!',happy
id24822,' long lines and general apathy is what we were greeted with from the start of our stay. it didnt help that usc fans were trashing the lobby nightly waiting for their game against stanford. there is no warmth to this hotel. room was clean. the surrounding blocks are filled with panhandlers. note: park directly across the street from the hotel. it is cheaper and you probably will get your car faster',not_happy
id24823,' awesome hotel our room overlooked michigan ave and we could see the river. very stylish trendy room and hotel. lacked a bit in amenities (pool etc) but more than made up for it with the location and quality of the hotel. booked it thought hotwire for $-- which was awesome value.',happy
id24824,' do not stay here unless you are looking to score crack or hook up with a stripper from the strip bar across the street. we booked this hotel not knowing the location and liked the price. we had booked - nights and stayed -. the only night we stayed we got no sleep for fear that someone was going to break into our room since the dead bolt was ripped off our door and the strip bar across the street and people of questionable backgrounds hanging out outside our door all night. we ended up checking out and staying at a different hotel the last - nights. strongly advise not staying here.',not_happy
id24825,' there was a mouse in our room.',not_happy
id24826,' while the staff are all a bit too isexy for their shirts who cares when you are hanging out in the coolest hotel in new york! first time i stayed here had my two young kids with me so we spent most days in the rather srummy roof top pool now that is the life.',happy
id24827,' went on a rugby tour to austin and stayed here... even though the gm threatened to kick us out because we play rugby the hotel was clean and the staff were helpful. there is a good restaurant across the road too... papadeaux is!',not_happy
id24828,' i loved the look of the hotel from the moment i walked into the lobby. the bellhops were so friendly and the front desk staff was extremely helpful. prior to my stay i had read reviews that mentioned a lot of noise- so that is what i expected. however i didnt hear any noise while i was in my room. perhaps because i was always enjoying the cds and the great stereo. my companion also loved the hotel and hopes to stay there again during his next visit to ny. the only tiny issue we had was that we received an unrequested wake up call during the first two days of our stay. once we notified the front desk that issue was automatically resolved. the area around the hotel has great restaurants and a cool little bar in walking distance. the subway was close by and the concierge helped up find any place we wanted to go. i loved this hotel and i would recommend it to anyone who could afford it.',happy
id24829,' no restuarant or room service but i always get a good night is sleep here. there is nothing of interest surrounding the hotel but for business they pick you up at the airport and have free internet. it is clean friendly and i will book in the future',happy
id24830,' stayed here many times. always consistently good. room clean and service accomandating.',happy
id24831,' we recently stayed at the intercontinental barclay for - days over the memorial weekend in an upgraded room number ---. our first impression of the hotel was that it was very nice and we were checked in very quickly. when entering our room we immediately noticed how big the bed was. it was huge! the room itself was very nice it was clean and had all the necessities that we needed. the bathroom was very clean and had a great shower which was good for the early starts! the view from the room wasnt spectacular but it wasnt bad. the location of the hotel was very good as the main attractions were within walking distance. if you wanted to go downtown grand central terminal was only two blocks away. the only downside to our stay at the intercontinental barclay was the menu for the restaurant. it was very misleading with no clear prices of the food and beverages. affer receiving the bill we noticed that it was very expensive for what we had! overall our stay at the hotel was very good. the bed was extremely comfortable and the room was very nice. if you want a hotel with a view its not for you but for cleaniness and comfort then we would recommend this hotel. we would advise however to find somewhere else to eat.',happy
id24832,' we went to this hotel for new years eve. the room was tiny (about -- x --) and the bathroom smelled of sewage. the staff were rude and check in took forever. furthermore the nye party sponsored by the hotel was extremely disappointing! dont stay here. take your money down the street to the sheraton where youll find a nice hotel with the same great location.',not_happy
id24833,' family of - from australia - kids aged - and -. we found the wharf inn to be a pleasant and comfortable stay. great value for money and close to everything you could want or need. we would definitely stay there again. staff were very friendly and helpful good hot showers with plenty of water pressure free wifi (fast) and free tea and coffee -- hours.',happy
id24834,' my wife and i booked our stay through choice hotels website which is the managing company of this hotel. we asked for early check-in at --:--am.....we were told to come back at -pm. returned at -:--pm told they clean the less-popular less expensive highway view rooms first so we would have to wait for the river-view room we reserved to be cleaned....please check back around -pm. check back at -pm river-view room still not cleaned - ready please come back at regular check-in time which is -pm. we arrive back at -:--pm wait in line and finally get the pass-card to our river-view room that we reserved and have been waiting since --:-- am to check in to. big (---)problem! we are looking straight out at the highway! back down to the lobby to straighten this out.......guess what..... you made this reservation over the internet so we cannot guarantee the room you get was the staff excuse. we explained we made the reservation through their parent-company website of which both my wife and i are priority-corporate users and that better count for something. i told the clerk to cancel our reservation and rip up the credit card form and we were going to get a room elsewhere (sheraton was nearby and could more than accomodate us). suddenly we had a river-front room and the attitude disappeared. in retrospect we should have bailed and gone up the river-street. beds were stiff as a board the coffee in the morning was aweful and the staff attitude is absolutely unforgivable. i should know i got to see at least - diferent shifts in the course of one day. i would - will never stay here again. i have spent many nights in philly and can recommend multitudes of places but this hotel just plain sucks! please take my (our) advise.....spend a few extra dollars and stay at the holiday inn or anywhere else. or be prepared to post a diatribe at this website.',not_happy
id24835,' i have been a marriott reward member for ten years. this was the worse hotel -motel i have ever stayed at. the toilet did not work after - attempts they replaced it. btw the toilet is about one third the size of a normal bathroom. the noise from the elevator and a-c was non stop. the pool on the -th floor was broken as was the spa. this was a terrible joke and a horrible hotel. if your used to the holiday inn or motel six you probably will like it if your used to marriott standards forget about it. the location is the only thing they have to offer.',not_happy
id24836,' nice bed! very comfortable. we had an early evening after an excellent dinner on the wharf and enjoyed the ambiance in the lobby bar with the fireplace. close walking distance to ghiradelli square and the cannery as well. excellent furnishings good attentive service even let us check in at -pm on request on a saturday afternoon. very quick parking service as well. weve never stayed in the fisherman is wharf area always up in union square before but wed come back to stay here again.',happy
id24837,' this hotel has great and friendly staff it is also conveniently situated between the beverly center the farmers market and the grove. great restaurants: toast joan’s on third and doughboys which are frequented by celebrities if that is your thing but the hotel does not live up to the pictures posted online. when we first arrived we had a problem with our card keys and it took a bit getting into the room. the air-condition in the room was horrible the thermostat read at -- degrees it felt like -- in our room. we all woke up with a stuffy nose from the muggy warm air in our room. i wish i could post some pics up for you all to see but i can not at the moment. we stayed in the luxury two queen size room and it was so small but the restroom was even smaller- it is really outdated (no wonder they don’t show pictures of the rr.) our room faced the pool area. i am glad i did not have use for the pool but it was super small. to give you an idea smaller than some pools in budget motel-hotels. i am sorry but there is nothing boutique or trendy about this hotel and would definitely not recommend staying here for the price.',not_happy
id24838,' wow! my husband and i just had a truly wonderful weekend stay to celebrate our --th anniversary at the palomar. everything from the wine reception the bathrobes the jacuzzi and an evening room service on our first night was remarkable. the staff is knowledgable helpful and courteous. the room was beautifully decorated and the bed was absolute heaven. i thought it was well worth the price for such a nice room with a jacuzzi (which we used it three times!). we saw no problem with the sliding bathroom door as some others have posted. the one and only bad thing was when we had breakfast in the sable on our last morning my husband was very disappointed with his breakfast. plus it was very over priced. for breakfast go to the place called eatt a block down. very good food and more reasonable priced. in summary if and when we ever go back to chicago (and we plan on it) i will not hesitate to book at the palomar.',happy
id24839,' the level of every service was outstanding starting with an upgrade to a suite. room was spacious very clean and great view of the chicago river. staff was especially helpful in working with one of us who has a bad back and needing a bed board.',happy
id24840,' we spent one night before a cruise and three afterwards. the first night was upgraded to waterview. noelle donahue amazing concierge engineered some complicated planning with me to celebrate my partner is birthday: wine flowers a picnic basket with hand picked and perfect goodies and a gorgeous waterviw room on the -th floor. she obtained last minute reservations at -- stewart (go!). the deck was a great spot to watch the market and the water. the staff was cheerful helpful with directions and advice and everyone made our stay perfect. oh and bacco serves great juice and breakfasts. thank you everyone.',happy
id24841,' if you enjoy walking this is a great place to stay because you are going to be close to everything. it is literally (not in the real estate broker sense) steps from michigan ave which is where all the stores are. you way want to walk in the other direction if you have a shopaholic in your party. just saying. other than the great location the staff was very friendly when we checked in and any time we had questions. we had to have a refrigerator and a microwave brought up to our room but they only charged us for one of the items even though there was supposed to be a fee for each (if this was a mistake...thanks anyway. it is the $-- bucks not the thought that counts). we were upgraded to a corner suite on the --nd floor which we were pleased with. since other buildings are also really tall in the area we really couldnt see much but we were pleased. ask for an upgrade just to see what happens. the --th floor pool was very cool even though it was tiny. the views are nice up there though. our suite was a living area and a bedroom. bigger than most manhattan apartments. manhattan ny that is because if you are from manhattan ks the suite is probably the size of your closet. oh it was clean too. i know this really shouldnt need saying but we have all been in hotel rooms that smell a little off or with discolored sheets. overall this is a greatly situated hotel with good service and nice views from higher floors. i recommend.',happy
id24842,' four of us stayed at the affinia manhattan for two nights at the beginning of our trip to manhattan before a bus tour and for two nights at the end of the tour. this hotel was fantastic the staff were exceptional to say the least and the accommodation better than i expected. we had a one bedroom suite on the --nd floor that had a balcony overlooking maddison square garden and up -th avenue and it was enormous. we had two bathrooms and plenty of room including a kitchen. the lobby was really lovely and then on our return we had a room with a view to the empire state building. after reading alot of reviews about different hotels i would certainly recommend this hotel to anyone and it was not expensive. the staff could not do enough to help and their cheerful attitude to everything was appreciated although i found that throughout all of new york. i would and have highly recommended this hotel',happy
id24843,' scratchy sheets hardest beds anywhere i have stayed. no views from --- of the rooms. my -th floor room was facing a wall twenty feet out. the staffers told me they were surrounded and changing would not do much for me. the rooms that do have views are of wtc site and have lights and noise ----. charge for late check out-$-- ---- pm weak. nice but simple gym. stylish but not that comfortable. decent for the money if you dont mind way hard beds and scratchy sheets. also king beds are - twins so gutter down the middle. shower heads are the weakest flow ever. ever. ok for the money but know what you are getting.',not_happy
id24844,' i am usually a fan of omni hotels but this one fell below my expectations. i reserved two rooms for two nights one for me and my husband and one for his parents. the - queen beds room i requested for me and my husband was a nice size. however the room with a king-size bed i had requested for my in-laws was half the size and had a horrible odor. i called the front desk and they gave my in-laws another room that had - double beds but more room. the tub in my room had rust all over the drain. i called housekeeping to remove the rust and the maintence person reluctantly did so after i agreed not to take a shower until the morning so the paint could dry. no offer of another room was made. the free morning beverages is a nice perk of omni hotels but i did not get the soymilk i had requested for my coffee or the croissant i had ordered. turns out they ran out of croissants but couldnt be bothered to let me know by writing a note or calling to see if i wanted an alternative item. the following night we returned to the hotel @ - pm to take showers and rest. after i got out of the shower i smelled smoke. my in-laws called our room and reported the same thing. the front desk informed us that an a-c unit caught fire and offered to allow us to change rooms which we accepted. it would have been nice if they made the offer on their own rather than us having to ask. we moved - floors down and my in-laws were disappointed that their replacement room was the same size as the small room they had initially received. the hotel did give us free breakfast coupons which made the late night move a little more bearable and allowed us to end our stay on a positive note. it was nice that i got to listen to my in-laws rave about the restaurant staff and food rather than how bad the accommodations were.',not_happy
id24845,' i stayed at the golden green for - nights too long! the walls were dirty the elevators smelled like cat urine the hotel itself had an ungodly stench the internet and wifi broke after day - and finally the last straw was the air conditioning breaking. the people working at the front desk were rude and unhelpful especially in regards to the broken internet wifi and air conditioning. the fact that this place is advertising itself as premier hotel for clean and quality rooms is extremely disturbing and misleading. staying on a bench in downtown charlotte would be cleaner and more enjoyable and youd probably have a better chance of finding an internet connection.',not_happy
id24846,' we stayed at the opal in may and as a family with two teenage children we can say that we were fairly happy with our choice. the hotel is in a central area of san francisco just a - minute walk from union square and not to far from the fishermen wharf. however the neighbourhood can be kind of sketchy lots of homeless people especially in the early morning. the staff was overall polite but i still cannot believe the shocking amount of money that we were asked to pay for the hotel parking. -- dollars and change a night! we were staying four nights and with that amount we could have almost afforded a fifth night in san fran. the big disappointment was the breakfast. unless you like grape jelly and whole wheat toast i wouldnt stick around for the meal. maybe visit the diner nearby it looked pretty good. the rooms were ok no microwave nor fridge and the toilet would stop working occasionally.',not_happy
id24847,' stayed at the westin tabor center for three nights for a getaway weekend. overall this was a very nice hotel in a central location that was ideal for exploring --th street lodo coors field larimer square. rooms were typical westin - great beds good furnishings clean spacious bathrooms. daily cleaning was fine although they were a bit stingy on the towels considering we had two adults in the room. while we were there a number of professional sports teams (diamondbacks nba kings nhl wild) were also in the hotel making the lobby a bit hectic at certain times. overall the westin tabor center was great and would definitely stay here again if im back in denver.',happy
id24848,' we stayed at the kensington park hotel on post street near union square in san francisco nov. --- ----. the room was small and it was either very warm or very chilly. the beds were not comfortable i felt as if i was sleeping on the thinest mattress they could find. it was so noisy we didnt sleep very well. i believe the trash was picked up outside out window all night long with the beep beep of the truck backin up. the other guests in the hotel couldnt seem to remember that others were in the hotel with them and doors slammed well into the evening. there were no double locks on the doors only a flipper that closed the opening so no one could put a key card into the door. i would not recommend this hotel to anyone.',not_happy
id24849,' i just recently stayed at the shelter hotel close to downtown los angeles. i was only looking for a place to stay for the night that was affordable and had a convenient location. what i found was a style of service long forgotten. i felt like i was at home. from the front desk (steve) to the gm (jason) i was always made to feel comfortable and in fact i was late for my date because of the comfort i felt in the lobby with simple conversation. the hotel is still developing its image and i cant wait to return when they have finished thier remodeling and upgrade!',happy
id24850,' i made last minute reservation and couldnt find anything but a --- per night room at w. first try: they gave me an inside room near the electric room. i asked for what i thougt i deserved at that price and got an equaly tiny room (called wonderfull ) but facing lexington. the bathroom couldnt host more than - and half people and clean up worse than a -rd class road motel. the worst of it: an stiker in the mirror where they recogniced it was a small room (in the floor and being kicked). next night i have to check in again. this time the award me with an upgrade to an spectacular room. i tell you what same shi t (also facing lexington thats true). i hate those hotels that try to be what they are not. trendy? came on!! maybe if you are able to get a reduced price in a travel agency package you wont mind all this little things considering you are at the heart of ny. but if you are in a business trip and you care a bit about your company you will notice that the price you pay is a subsidy for the rest of loosers that populates the so said trendy lobby. full up your hotel with troups of tourists at low fares and sell out the remaining ones to people in business trips at huge fares to round up the profits may sound like a good business strategy but definitively not sustainable. not at my cost. not again.',not_happy
id24851,' front desk staff made my trip. definitely will stay here if im ever in phoenix again. wine and beer hour was nice and breakfast was great too.',happy
id24852,' i recently had the pleasure to stay at this hotel for the -th time on my annual visit to the los angeles music awards. i can tell you i keep coming back because of the front desk staff the lady who runs the breakfast room and the nice cleanly atmosphere and rooms of the hotel. the front desk staff are professional in their attitude and appearance and a hell of a lot of fun. they sure made my stay even that much better and the same people have been there for the past - years and remember me each time i have come back even though it is only for a few days each year. that is majorily impressive in my book and is one of the reasons i love to come back there. the daily hot breakfast is an excellent value and the food is good. when you compare similar hotels and then add the coast of a breakfast this is a much better value for the money. the lady (an i so wish i could remember her name) is an asbolute sweetheart and works her butt off every day to keep the food stocked the place clean and orderly and everyone who comes through there as as can be. she deserves major kudos :-) overall the hotel is very nice the rooms are excellent clean and spacious. it is a great value for the money and i highly recommend it if you are looking to stay in the hollywood and hollywood walk of fame area. enjoy yall ♫ www.markbarnesmusic.com',happy
id24853,' stayed there for one night only in february shortly after their opening. although the hotel itself is fairly small including the lobby area we found the room (a king superior) to be very comfortable for - adults. it was missing a few amenities like glasses and ice bucket but that was probably because it was so new and they hadnt gotten them in yet. i am sure that if i had asked i would have gotten them. wireless internet worked fine nice large flat-screen tv a very comfortable bed. the restaurant was not fully operational but it was very sleek and modern-looking and i plan to try it the next visit. staff was wonderful all around! major complaint - no hook in the bathroom to hang up the comfy robe they offer their guest to use! the surrounding area is a bit run-down at this point but looks like the city is attempting to extend what they did to the immediate times square area a few years back to this part of midtown. including the distrik there are - other brand new hotels right on the block. across the street from the port authority so as we walked up the street you could hear the bus engines but not to the point it was distracting. walk to the subway was about a block. we never felt unsafe at any time even walking back late at night (two females).',happy
id24854,' i really enjoyed staying at this embassy suites. it is a much more modern version of their typical hotel and very clean. the complimentary breakfast was awesome and even included an omelet bar... definitely not your typical free breakfast. also take advantage of the free hour. walking distance to the baseball stadium. we took advantage of the pedicabs as well. hope you are lucky enough to get andy smith the was great!',happy
id24855,' room was clean (hair in the bed) - fridge microwave (which they told me was free and wasnt) and phone were broken - bathroom was so small that i had to take the tp off the roll to use (and i dont have a big bottom). rooms and furnishings although likely once plush were worn. not fancy at all. got charged for a bill i had already paid in the bar. when i called the front desk i had to call --- times it just rang and rang and rang....i called to change my reservation a few days before from - to - days. when i got there it had been changed from - to - days. fair disclosure... it is a >great< location i got upgraded for free they did give me use of the microwave for free after i complained and there is a [clean] fitness center in the hotel (two treadmills two ellipticals a bike - or you can get a $-- day pass to washington sports club). internet wasnt free but it usually isnt. i had a friend staying across the road at the hilton same price but much nicer room. not as big but newer and cleaner. for the money i would have picked the hilton. sorry churchill...',not_happy
id24856,' probably the most difficult review ive ever had to write because so much went wrong it is painful to relive. we were part of that wedding party also review on this site ( bad bartender ) so we can dismiss that (very valid) critique and move forward. only after we had completed registration were we told that sunday (on a memorial day weekend mind you) the lobby would be going thru some remodel ( ...for our future enjoyment... ) and that several areas of the hotel would be off limits as they completed the work. more critically we were accommodating a -- year old diabetic grandmother and wedding party member and given the circumstances had asked repeatedly for an early check-in since shed require some rest before the long wedding day and were assured they would accommodate us. when we arrived @ - pm they acknowledged the early request and said the room was being prepped and if we would like to enjoy a quick lunch in their cafe the room would be ready thereafter. the lunch itself was sad - consisting of two turkey club sandwiches (processed turkey lunchmeat) and a burger ordered medium rare (served gray): $-- ...the dining room was virtually empty the service sparse as the staff was starting to dismantle the furnishings and kitchen in preparation for the remodel - noisy distracting and quite disconcerting. after the meal (...most gone uneaten) we returned to the desk and were told the maids were not quite done but would be in approx - minutes. we took grandmother up to our room on the same floor and after an hr she was starting to fade - i inquired several times always the same story maids are in the room now ...finally i tracked down the maids and asked if the room was ready and got some surly looks and negative responses - they were in another corridor and not even close to getting to the room in question. after i raised a ruckus the room was finally done - no one called i had to find a maid to confirm (another dirty look) - and i was told a bellhop was on his way up to deliver the keys - a half hr later no bellhop - he is busy... they responded so i went to the lobby and got my own keys and an angry exchange w- asst mgr as they had lied to us repeatedly for -.- hrs. now we were in a wedding time-crunch and grandma had no time to rest. wedding was wonderful and thankfully not in the hotel. after the wedding we congregated in the lobby because due to remodel there were few options (management actually suggested we party in our rooms...really?! ...-- rooms partying?!...we wondered about the comfort of other guests but that did not seem to concern them). while this was going on there was an influx of unseamly people who were there to attend a mma bout in the hotel (also something we were not alerted to beforehand...). the group apparently included working girls who tried to pick-up the groom in the parking garage. more tensions with staff (bartender) and management (asst. managers) dampened the evening is festivities. finally upon retiring i was awaken at - am by car horns and alarms and loud profanities exchanged in the driveway - floors down as i assume the fight crowd or staff were leaving the building. sleep little thereafter as the anger mounted. the next morning we went down to the lobby to say our goodbyes to family and friends and found it cordoned off and in disarray with guests huddled in corridors jammed with cafe tables and cluttered traffic lanes. this was no minor inconvenience it was full on dirty noisy construction. by this point many of the guests could not leave the premises quick enough - unfortunately for them some members in the party had booked a longer stay as a holiday and the conditions only worsened for them. not one guest in the entire entourage had anything good to say about their stay. hotel obviously caters to business clients on expense accounts. parking is not free ($-- a day) and internet is not free - there is a daily $-- - -- hr fee. family groups are definitely not well accommodated. junior management staff must have been on duty while senior staff enjoyed their - day weekend because the ineptitude of their client relations was staggering. probably the worst hotel stay ive ever had (after -- years of business travel that says a lot...). ultimately im happy to say the wedding itself was perfect but regrettably the hotel stay was exactly the opposite. never ever marriott. btw - signed up for a rewards card and told id be credited with - nights?...followed by an email validation for - nights - perfect - ill be burning that card and returning it to marriott with suggestions as to it is disposal.',not_happy
id24857,' we are locals who occasionally spend weekends in the city. at a friend is recommendation we decided to check out the london. we had a wonderful stay and felt this was by far a better experience than other comparable hotels. the london is conveniently located in midtown close to central park shopping restaurants subways carnegie hall lincoln center broadway and moma - all easily accessible by foot. our spacious suite was immaculate and quiet. what sets the hotel apart is the attention placed on details - across the board the staff were professional competent and courteous; the quality of our late night room service meal was excellent; the bed was divinely comfortable; bathroom products were fragrant and generous; there is a water conservation option in place; and overall we felt as though we had a serene oasis to retreat to after being out and about. we highly recommend it and look forward to returning soon.',happy
id24858,' we had a decent enough stay at the hilton just a few guys in los angeles for business. we had pretty typical rooms not one of the big corner rooms -- those look very big on the floor plans! but our rooms were just typical although id say the bathroom was exceptionally large. nice bathroom. id stay here with my family and kids without hesitation. we had executive floor access and i was pretty underwhelmed by the breakfast offerings there. i am beginning to think having executive floor access is quite overrated. of course getting free yoghurt and cereal and muffins and orange juice is not to be scoffed at on vacation is it? wed probably have paid $-- for all that if we had eaten downstairs. enh. eating at hotels is never really a treat is it? otherwise the bar service at the hotel bar was average the drinks were...average but at hotel-lobby prices. it was ho-hum. that is about all i saw of the hotel! there was a mini-bar which we didnt use and there were some nice fruit baskets in the room when we got there. it was pretty nice but it just didnt blow me away. this hotel is close to the red line is universal city stop. indeed for $-.-- we rode all the way from the airport to the hotel. two things you should know before you do this. the first is it is a pretty long ride and it was pretty rowdy on the green line from airport to imperial. but once you get to universal city the hotel is *uphill* significantly from the red line station. this may not be obvious from google maps but it is a serious uphill climb to the hotel so be in good shape or try to hail a cab...or just sweaty and exhausted and fall down in the lobby like we did.',happy
id24859,' i spent - nights in november -- at this hilton. the standard king bed room exceeded my expectation. it was an easy walk to central park broadway and times square. i am diamond with hilton and i enjoyed the lounge. if you are diamond with hilton be sure to ask for your meal vouchers because they can be used anytime at the starbucks and hotel restaurant.',happy
id24860,' stayed at the hilton city ave for a family event this weekend...had some good experiences and bad. the bad...rooms are on the small side and the beds in the rooms are either king or full size. i do not know if they have queens but our entire group had the smaller bed. if traveling with a family i would definitly ask about the bed size. house keeping was a mess...our room was not made up until -:-- even after we requested that it be taken after at -:--. was told at -:-- that they would get to it just as soon as they could. unfortunatly had to play is it done yet while trying to get ready for an event. called house keeping and guest services several times and the phone just rang and rang. the good...restaurant del monico was good...little pricey but to be expected. we ordered room service on several occasions and the foor arrived as ordered and in short order. parking was only $-- per night through the valet. i have paid much more at other hotels in major cities.',not_happy
id24861,' have stayed several times and they never disappoint. brewed coffee gets five stars as many have gone to the liquid concentrate. staffing levels are great. it is refreshing to see enough staff to handle the guests needs. hats off',happy
id24862,' from the moment i arrived i felt like a very important guest. the entire staff was friendly and welcoming. the room was clean quiet and so comfortable. i was able to complete my daily workout with all of the exercise equipment i needed. i felt safe which was probably the most important feature of this hotel!',happy
id24863,' i just want to start off by saying that we did have fun for the most part in the waterpark. we decided to get away for labor day weekend. our two year old is sick and getting surgery in a day and we all needed a break and thought fort rapids was the place to go. boy were we wrong. i explained the need for a clean room over the phone after i saw the reviews on line. there was a note on the account and when we got there the nice lady who checked us in ran up there to check the room. she assured us it was clean and everything woul be okay. the room was fun and a cute theme. i went into the restroom. it was a complete nightmare. there was hair in tub dried gel on the counter and feces on the toilet seat. we promptly got dressed and went down to the pool area. it was perfect for my two and six year old. older kids would not really enjoy it as there are only - slides for them. the lifeguards are not very attentive or helpful. two of the big slides dump into the lazy river so often you will get people that are running through trying to get up usually they are polite and just pass by. then a group of - kept pushing through everyone and came to us. we were so pushed up into another group and they could not pass. instead of waiting they kept pushing into us and laughing. it had turned into a terrible game of bumper boats and i was not enjoying it. they bumped my two year old is head so hard of the side of the river that she was crying and bit her lip. i asked them very politely to stop and they started screaming profanities. the lifeguards just asked them to keep it down. they called my family every name in the book and followed us around the park. finally i had enough and yelled back (not one of my finer moments in life). needless to say we checked out and went to the wonderful and clean hotel across the street. to sum it up; terrible food rude staff dirty dirty outdated unkept hotel. even outside was gross. the weeds are very over run and the fountain in the front was broken and full of dirty stagnant water. i know that there are people that love this place but there are also people that have horror stories. i honestly do not know how this place passes any health code checks. please save yourself some time and money and look else where.',not_happy
id24864,' i enjoyed my stay in the kimberly its location is very convenient. i stayed at the one bed room executive suit i was very spacious and comfortable. the staff are amazing specially mrs. dusty who was very helpful at the concierge and made alot to make our stay in newyork a great stay.',happy
id24865,' i really like doubletrees generally and always stay in hilton properties but this place doesnt live up to the hilton name. the housekeeping staff cant be very good because this is the dirtiest room ive ever stayed in - including older hampton inns. do they give them a vacuum to use here i wonder? there is food and crap all over the floor. and you would think mirrors would be easy to clean - here no - gross. also there is tons of hair everywhere and im hoping it is the maid is but im not sure. other things - the gym room is terrible (at least it has a-c now) - it is super small. the room lighting is the worst kind of flourescent - just awful and depressing. finally i called the care line twice and got no answer at all and no call back - yeah right care line. im here now and have the heebie jeebies. yucky. i have to remember not to stay here again. oh well it is in a great location for me to get to my client and the free parking is nice.',not_happy
id24866,' i visited chicago in august ----. i made the trip with two of my friends. it was my first time in chicago. when i started looking for hotels i found the essex inn online and thought it would be a great deal. i was wrong. yes the price is reasonable. however if i would have known ahead of time i would have paid a lot more money to stay at a nicer place. there were many things that disappointed me about the essex inn. first dont judge the hotel by the pictures on the website. they are very misleading except for the pool. i will admit that the pool was pretty nice. we expected the rooftop garden to be a nice place to relax and wind down at the end of the day. however the garden closes at the same time as the pool (-- p.m.). so there is no time to enjoy the evening on the rooftop. also dont expect to have a good view from your room. on the website they show a view of lake michigan and grant park. unless you are on one of the top floors facing michigan ave then you pretty much have no view at all. the rooms were very small and very -- is! the comforters and window shades were a pukey yellow color. there were a few pictures on the walls. however one of the pictures in our room was barely hanging on the hook and the frame was broken. there was duct tape on the window. the floor was stained (both in the bathroom and the main room). in our hall way there were random holes in the walls. it was just not what we expected. the staff was very nice over the phone. however when we got there the lady at the front desk was not very polite. every time that we would call down to ask information they acted like we were just a hassle and they did whatever they could to get us off the phone quick. moral of the story.... pay a few more bucks to get a nicer hotel. it may be cheap but it is not worth it in the end.',not_happy
id24867,' cute place - convenient location. we were really looking forward to some quite time. this hope was quickly eliminated in the very early hours of our first morning at the white swan. we awoke to what we thought was construction going on in the room above us. we asked at the desk and they told us that there was a family with two children staying there. we told them of the noise and they said they would take care of it. the children and the noise continued throughout our stay. i have nothing against kids - have a few of my own. but when they start jumping around at -am it is somewhat bothersom....especially when were paying top $$ for the pleasure and our complaints were totally ignored by the front desk. next time well stay somewhere else. m winner - honolulu hi',not_happy
id24868,' the rooms look like ikea (not really my idea of luxury) but the service at the hotel is great! great bar scene. i am kind of a clean freak and i wouldnt rate the bathroom as pristine...the room itself was ok...but the location is excellent.',happy
id24869,' we stayed in late june while the hotel was undergoing renovations in some of the public rooms. the staff were excellent and the suite was very comfortablequiet and had a view over east superior street. there was one occasion when work started early but when i mentioned this the workmen were stopped and it didnt happen again. this hotel is in a prime location for shops restaurants and the magnificent mile.',happy
id24870,' the hotel is very much on the budget side of hotels but the price i paid was not. with choices like the holiday inn express across the street this hotel seems outdated. my room was small with warn carpet. the furniture and bathroom havent been updated for a while. its long overdue for an update. the bedding was nice and clean and the bed is comfortable. although parking is free the hotel is not close to the alamo and parking is expensive there. the breakfast is typical but a nice touch. my biggest complaint about this hotel is the noise in the halls especially early in the morning. you will hear every door slam so if your a light sleeper i recommend another hotel other wise if you get a good price its ok. i cant imagine why people rated this hotel excellent.',not_happy
id24871,' you can walk out the hotel door cross the street and be in bloomingdales! check-in went smoothly. common areas and our room were clean. we had nice breakfasts both mornings in the hotel. i am pretty particular about my eggs benedict and they did a really good job. it was -:--pm and i wanted a glass of wine - you wont find one in the hotel. the two lounges dont open until -:--. the sports bar was loud as is expected but a great place to watch a game. my biggest complaint: i wear glasses and i have no idea how i really looked while i was there because there wasnt a make-up mirror in the bathroom! i am spoiled and i know it. but ladies bring your own mirror if you really need one.',not_happy
id24872,' the sheraton san diego hotel & marina is not new but overall it retains a modern feel. id give the facility a - --- if that were a tripadvisor option. our room had two full-sized beds dresser large desk and a small side table & chair. the room was clean when we arrived. the carpet showed a faint stain or two. maid service was unobtrusive and thorough with all consumable items and towels properly stocked. the bathroom was well cleaned each day. our room was equipped with an lg flat screen tv of about -- diagonal. to be honest i never even turned it on. i prefer to watch commercial-free netflix entertainment on my laptop to cable channels. there are few dining options and what there is i found pricey. there is a bar-restaurant with entrees at about $-- for a sandwich or wrap with no beverage. there was a more expensive sit down dining room that i didnt use. then there was a starbucks with somewhat inflated prices. a medium latte was $- as was a yogurt cup. that is about $- per item more than starbucks i usually patronize. food wasnt bad; it was just of limited selection and over priced. there is a table of computers with internet access and a printer in the center of a lobby area at the back of the hotel but i didnt find a discrete business center. the lobby area and an adjacent open air seating area provided a pleasant location that overlooked the marina to catch up on paper work or chat with friends. there is a bay walk in front of the hotel that is a very scenic way to exercise. the pools had ample seating. apparently both pools are heated in the summer but only the larger pool is heated after september -st. in san diego with temperatures at -- and above each day it was a little odd to find a pool closed for the winter. on the other hand the large pool and hot tub were lightly used so it wasnt much of a problem. upkeep could be just a little better. one of the two phones in our room was non-functional. it was cheerfully corrected when reported. the gate to the pool is accessed by use of one is room key. unfortunately the gate closest to the building wasnt functional during our visit but a short walk to the next closest gate was not a big deal. on the other hand with no out-of-order sign on the gate i watched five or six patrons try repeatedly inserting their room cards into the broken gate before going to another. bell services were prompt. there were several friendly employees out front to greet and summon the every ready cabs for rides into town. and check-in at the front desk was prompt - perhaps a - minute wait - and friendly. this is a very adequate hotel for small conventions or a pleasure stay in san diego. we found it quiet and comfortable. the location is attractive and convenient to the san diego airport (there is a free hotel shuttle). it is not convenient to other dining shopping or other san diego destinations. one must either dine in the hotel or pay $- to $-- each way for taxi access to retail-restaurant areas. this is our third stay at the sheraton san diego hotel & marina.',happy
id24873,' great location friendly staff (with the exception of the valet over the phone) and trendy decor. convent android application to communicate with staff. overall an average quality hotel with modern decor. very pleasant.',happy
id24874,' we have totally two rooms. first we forgot to ask for non-smoking rooms because we arrived in the midnight. then when we found that the room is too smelly to sleep as we stepped in we asked for an exchange. the guy told us to wait for half an hour and said they did not have any out of about --- rooms. the refrigerator was so noisy that we had to unplug it.',not_happy
id24875,' i stayed - nights got a very good deal on internet with a voucher for breakfast they upgraded me to corner room what a view highly recommended room excellent all what you need spa shower bathrobe.... breakfast very nice it is a busy hotel with lounge on top floor you may be surprise at first with music and the crowd good gym and spa staff very nice especially concierge desk romeo who gave me very good tips on the city thanks to him location cannot be better you can walk everywhere from main attractions beach and shops',happy
id24876,' we have stayed in many hotels in the seattle airport area and finally found this gem. the location is great the beds are the best ever! the shuttle is convenient and the staff are very welcoming and helpful. thankful we finally found such a great place to stay before our flights.',happy
id24877,' outstanding property! great service fantastic staff. the drive way is staffed by about -- people waiting to welcome you back and assist with bags which was great. everytime they gave us a personal greeting back to the hotel the rooms are very clean large and the beds are heavily. in room movies are up to date and not too expensive room was cleaned to the highest standard. pool is small but nice gym is well equiped. one down side -they have - computers with free internet but do not extend this out to free wireless- when you are paying so much for a room free wi fi should be standard! other than that its excellent.',happy
id24878,' i stayed for - nights in march ---- at dream. the location of the hotel is good --th street and broadway close to the shopping and theatre attractions. the rooms were clean and well serviced but only in the eyes of those marketing this hotel is this a - star hotel. apart from the funky blue lights under the bed and the desk the rooms were pretty basic and not really what you would expect of a - star (self-rated?) hotel. the furnishings were serviceable but basic and the bathroom was what you would expect in a low end condominium not a - star hotel. the hotel had no business centre i was directed to sit in the public lobby at the concierge desk and use the house computer which had no basic (word!) programs on it. calling a room in the basement with three cardio machines no free weights and no changing room a gym seems to stretch the definition of that term to breaking point. on peak entertaining nights (friday-saturday) the lifts - which passed their peaks -- years ago - constantly ferry patrons to the roof bar and there are long waits for guests to get to their rooms. at usd --- per night (the hilton on -th and --rd is about the same price) you really should get more than furnishings that look like they came from a furniture barn and a blue nightlight! had this been marketed (and priced) as a --- star hotel i would have rated my stay more highly but not if the hotel markets itself as a - star hotel.',not_happy
id24879,' stayed here for - nights. the most comfortable bed i have ever slept in with a choice of - pillows. service was excellent - check in took less than - minutes. xl bed and large room. complimentry buffet breakfast and free internet access are thrown in aswell. i would stay here again if i returned to chicago.',happy
id24880,' this hotel provided us with a terrific stay and spacious room. the bed was extra comfy. our room provided us with ample space to set up a pack and play for our daughter. anyone who uses these things know that while convenient they can take up a lot of room in small quarters. the service from hotel staff was helpful and provided us with tips on how to get from point a to point b in chicago expediently. valet service was greatly appreciated at this location.',happy
id24881,' i stayed here for a few nights as a conference i was attending had a deal with the hotel. the hotel was a reasonable price due to this deal but as part of my feedback to the conference organisers i will be telling them to not bother with this hotel next year. location: excellent. - blocks from central park in a quiet neighbourhood with good public transport options nearby - two bus routes to downtown and subway stations within a couple of blocks as well. i think id like to stay in this area again. staff: competent but surly. not quite the american stereotype of have a nice day customer service. polite helpful but not friendly. room: awfully small. faded in every respect - faded carpets faded furniture. very basic in every respect. handy to have air conditioning but unlike another reviewer i would not agree that it was sufficient to keep the room cold. bathroom was absolutely tiny but good pressure in the shower. personal touches: theyd left some chocolates in the room for me on arrival which was a nice touch. it is about the only personal touch i got in several days. yes the wifi is free but this is hardly unique in this day and age! i would not stay at this hotel again but would definitely stay in the area again.',not_happy
id24882,' my husband an i just returned from a - day visit to the hyatt embarcadero. he had a meeting there and we came a day early. we loved our room (----)..it was very clean and had a great veiw of the water. what i really loved was the regency club on the top floor. not only did they have a great continental breakfast and great coffee but snacks throughout the day and a lot of food in the evening. you could eat dinner there- but why would you in sf. the --- degree view which includes being blocks from the bay bridge was fantastic. the employees were friendly too not that i had much interaction with anyone besides the rc help and the house keeping staff. i really liked this hotel and the location across from the water and the ferry building.',happy
id24883,' these guys are very inefficient. first i made a reservation which they confirmed but didnt know about -- hours before my arrival date. then they gave me a -:-- am wakeup call when i hadnt asked for it. after i finished my stay i asked for a bill three times till i had to call them up to get my bill. - hours later i see i have been charged twice for the one-night stay. the administrative staff of this hotel needs to change. ive never had such bad service from a hotel.',not_happy
id24884,' we arrived in nyc on sunday --th oct just before sandy. i had booked this hotel after reading the reviews on trip advisor. it turned out to be a great decision as not only was it an excellent hotel it had power throughout the storm. i cannot fault anything with our stay and found the staff to be very helpful cheerful and professional. as the cruise we were joining was unable to get to nyc and we were unable to leave the hotel let us stay an extra night at the same rate when they were turning people away who needed accommodation due to the storm. the breakfast was excellent as was the wine and nibbles in the comfortable lounge. this is a superb hotel and will recommend it to all our friends. i just need to go back to nyc to do all the things i was unable to do because of sandy!',happy
id24885,' this hotel is near the market place. the area around it is commercial. the room was a good size. the bathroom was a little musty and the carpet was a little tired. the bed was great big and firm. the breakfeat was amazing! waffles sausage eggs good coffee. the pool was indoors which was good because it was overcast and too cool to be outside. this hotel could use some updates but overall not a bad deal for the price.',not_happy
id24886,' this is a good place to stay if you want to get away from the tourist trap of mid-manhatten. we stayed for four nights - the room the first night was low down and to the rear with no view to speak of so asked to be higher up so that we could get a sense of being in new york. staff to oblige and ended up with a great room on --th floor. there is a decent lobby if you need to arrange to meet family friends or business colleagues free wi-fi is a great plus in a city that still insists on charging its guests for such a commodity. the room was not huge but perfectly adequate and comfortable. it is not good value for money but no hotel in new york is good value for money so the lucerne is no worse or better than its competitors. if youre on the look-out for zabars for coffee quirky restaurants easy access to central park the hudson and the subway i can recommend this hotel.',happy
id24887,' this hotel is a dive. it is hard to find and it is not in a good area. once we checked in we went to our smelly musty damp room and my husband was greated by a flea biting him. the bathroom was black with mold the carpet dirty the air was bad and it was depressing. we immediately checked out. i want my money back!!! since this was a prepaid trip do i have anyway to get my money back? we checked into the laquinta off i--- and beltway - north on the east side of houston. now that was a great place.',not_happy
id24888,' we booked our trip to new york a couple weeks ahead of time on expedia and this place was an incredibly lucky and awesome find! we arrived earlier than check-in and the bellboy gladly took our luggage to the holding area while we went for lunch. (they also held our luggage on check-out day when our flight wasnt until the evening.) we decided to skip the manhattan diner that everyone suggests and instead went to the west branch restaurant across the street... highly recommended! delicious brunch! we returned to check in a couple of hours later and discovered we had one of the incredible corner-of-the-building round rooms! it was spotless when we arrived. we especially loved the hard flooring... who knows what disgusting germs hotel carpeting carries!? we had our own bathroom which was too small for both of us to be in at the same time but was entirely functional and most importantly clean! the bed was really comfy with lots of pillows and plenty of room for - people to not even notice each other during the night! the free wifi worked really well... so useful for doing some last-minute planning! the tv was big and had lots of channels (not that we had time to watch it much)! the safe was quite big and easy to use. (although it was not big enough for my -- laptop... i had brought along my laptop lock and was glad i did. i was able to lock it to the desk in the room.) the staff were really great! so quick to help out and get whatever you needed. our safe was locked when we first got there and the houseman was there within - minutes. our card keys stopped working; they were fixed no questions asked within a minute. i heard another woman ask about heating on a cool night and she was immediately offered a space heater or an extra blanket. we emailed our boarding passes to the front desk they printed them and delivered them to our room! although not near most main attractions it is still a quick walk to central park and really close to the subway... we had no trouble getting around! this place was really great! i recommend it and i will definitely be returning!',happy
id24889,' smooth check-in was very much appreciated after the long flight. the check-in staff were friendly and helpful. you do have to change lifts after checking in in the lobby but if you have wheely suitcases this is no problem. our room was acceptable...large enough and clean if a little dated. we had room ---- which wasnt too near the lifts (elevators) so we didnt hear any noise from them. the bed was big and comfortable and we were never disturbed by the cleaners early in the morning. we occasionally remembered to put out the do not disturb sign by about -.--am. but not always so maybe we were just lucky. there was air conditioning which we left on all the time and it was fairly efficient but i imagine that if the temperatures were hotterit may not have been up to the job. i was thankful to other trip advisor forum members to know not to touch anything in the minibar so as not to be charged for things we hadnt had as usually i like to have a good rummage through there. we didnt appear to have any price list so i dont know if the stuff in there was expensive or not. we didnt eat in the hotel so cant comment on the food but we had a couple of drinks at the bar and the prices compared quite favourably with those in local bars (which we found quite expensive......$--approx for a beer and a wine) and at the hotel they give you a bowl of snacks (similar to bombay mix) with your drink. we stayed for seven nights and the hotel is very favourably located being close to all the broadway theatres and times square in one direction and central park in the other. it was also easy enough to get to other areas of manhattan using the subway. to summarise i would recommend the novotel to any one who wants to be within easy reach of most of the tourist attractions and would stay there again.',not_happy
id24890,' this property is in a perfect location in new york directly next to penn station and madison square gardens. the service is excellent the rooms are huge by nyc standards and the overall feel is very comfortable and homey. i could stay here for an extended period and not feel like i was in a hotel.',happy
id24891,' this hotel is in a perfect wonderful location!!! once you park your car you wont need it until you leave!! it is absolutely at walking distance to inner harbor and great restaurants. we loved the beds (even if they are a little bit small) rooms are clean and quiet. for the very first time ever in a hotel i slept all night without waking up at any noise around me!! if we need to go back to baltimore we would for sure consider this hotel. we saw other parts of the city that very very very scary!!! even in the middle of the afternoon. the pool is pretty small :( for the size of the hotel.',happy
id24892,' given the overall high trip advisor ratings for this hotel it was very disappointing. on the positive side the rooms were clean and relatively quiet for the downtown location the location great and the internet service great once we learned of its location the day we checked out. the staff while cordial didnt go out of their way to help us out. from the moment we arrived we were stewarded to a computer monitor in the lobby that was used to check us in. nothing was said about the lounge in the basement with computers etc. the biggest surprise was that the basic rooms had only showers no baths and that one would have to upgrade to a suite to get baths a frig a microwave---items pretty basic one would assume would come with a room supposedly oriented toward business travelers. this became a particular problem for our elderly friend with rheumatoid arthritis who needed a bathtub to soak in each morning. luckily although we were told upon check-in that the hotel was full they somehow found her a suite with a bath (for an extra $-- per night); had they not our entire five-day trip would have been ruined. in short the hotel was not bad overall we just expected more from its website (which seemed a bit like false advertising); there was an overall penny-pinching atmosphere dictated by the owners if not so much by the staff. (the hotel was grossly understaffed for the some -- floors of rooms it included (only --- people at the tiny front desk; no concierge to help us or make us feel welcome).',not_happy
id24893,' i am a resident of memphis. however my wife and i were having some remodeling done to our house over a weekend and decided to stay downtown at the westin. i have actually stayed at most of the hotels downtown that are considered luxury i.e. the peabody and the madison. the westin is by far nicer and roomier than the other two. room service was good and the restaurant downstairs was fair. we splurged on a suite and it was perfect with its floor to ceiling windows overlooking the fed ex forum. it was perfect. again this is the only hotel i would recommend friends family or clients to stay in memphis. also there is a starbucks in the lobby.',happy
id24894,' this place is a find! relatively inexpensive great location spacious and well-appointed. while they have minimized the extras-they have not overlooked any important details. frette linens and robes? yes fully outfitted kitchen? yes fitness room and lounge? yes well-designed comfortable spaces? yes! overall a great hotel especially if you are staying a while. it would be a - star review except parking is a few blocks a way and that can be a bummer when youre lugging multiple bags.',happy
id24895,' my wife and i stayed here for - nights after a wedding in las vegas. first problem was unloading the car outside there was nowhere to park. next problem was when booking in we were informed there was a mistake in the price that we paid directly to the hotel some - months in advance we were told that it was an extra $--- to pay. why in the previous - months they could not have informed us is anyones guess so paying the extra was a big let down. finally when we stopped off in the bar on our last night for a drink we were told the bar was closed it was --.--pm. we went out to another bar and lo and behold on getting back at -- midnight the bar was open. all in all a nice hotel but our experience was soured',not_happy
id24896,' if you are there on business and use your room only for sleeping and showering then it is a good little hotel. views from the higher floors are downright spectacular. but the room is tiny! no room for anything other than you and your bags. clean sparsely appointed and very spartan in every respect. all business.',not_happy
id24897,' we escaped the recent power outage in ct to the warmth of the back bay hotel in boston. the hotel is part of the doyle collection in dublin london washington and boston. it has the feel of a european hotel. the staff is extremely helpful the hotel is spotless and up to date. the rooms are on the small side but pretty typical for a city hotel. the location is terrific near the prudential center newbury street the boston gardens.there are great restaurants within walking distance as well as the restaurant and bar (cuffs) on site. the hotel was a former police station hence the name of the bar! the staff realized we were escaping a stressful situation and went out of their way to take good care of us.',happy
id24898,' the hotel is in a good location near many restaurants and within walking distance to the major sites. the linens furniture and bathroom were clean the carpet was dirty. im not sure how often the hotels actually clean the carpets. the grist restaurant was ok fairly priced with good variety. be very aware of the valet parking (which is pricey); the valet company scratched up our vehicle and waived themselves of all responsibility. no integrity. when i asked the attendant what i need to do to report the incident he said verbatim they will just deny it anyway. this incident ruined the initially worthwhile stay at the hotel. if you value your vehicle find somewhere else to park.',not_happy
id24899,' the hilton is a good choice for business travellers that are having meetings at the conference center nearby. very nice breakfast buffet at the top of the hilton with breathtaking view over to the city and the harbour. the only downside is that my room was not really well insulated and was getting quite cold as soon as heating was off forcing me to keep this noisy heating on all night long...',happy
id24900,' we are currently staying at the windsor suites as family of three. when we checked in the lady at the reception seemed to be unhappy that she had to serve customers beside the room number she said nearly nothing and spent quit a lot of her time on the phone during chekin. when we went to the room we got nearly depressed as it was more like a box then an apartment. asking at the reception for a room matching the hotel description we were threaten like dump stating that all rooms are equivalent. the fire rescue plan told something different and today we had the chance to get a look of another (single) guests room which was about --% bigger. at least we now understand the different ratings here. having a room towards the street is quit spacy having a room to the backside is horrible. with the no service reception this is a no recommendation !',not_happy
id24901,' i was looking forward to staying at le meridien but was terribly disappointed. instead of walking into a refined lobby we walked into a bar-lounge. the reception desk was around the corner. check in was quick. the receptionist asked for our credit card to charge the room but i pointed out we had prepaid. she checked with a colleague and corrected her error. we paid a prime price for a classic king room. what a mistake. the bathroom was huge but the bedroom was tiny. who designed this so poorly? the bed was too soft for my comfort. there was a regular pillow and a bolster. i’d prefer two pillows. there was no easy chair or table. a barstool fit under a counter but if someone sat in it there was no room for the other person to walk by. towels were good size and quality. nice toiletries. a shower but no tub. we asked the concierge for directions to the restaurant where we had reservations. he directed us to s. --th st but the restaurant was on s. --th. we also asked him about a philly event we had read about. he told us he needed time to search for the information and that he would call us but we never heard from him. the location of the hotel was good but you must climb about six steps to enter. valet parking was backed up on a busy street. the men at the door were welcoming but i’m not planning to return.',not_happy
id24902,' made reservations through a a travel site with unpublished fares . requested a room with a king bed. upon check in we found our room had - double beds. we called down to the hotel mgr lexi santiago who told us there were no more rooms available with king beds. finding that hard to believe because the place seemed nearly deserted we went online to try and book a room with a king bed directly through their hotel website which showed available rooms. when we confronted ms. santiago with this information catching her in a lie she changed her response to we dont have any king rooms available at the price you paid we do have king rooms but it will cost you an additional $--- . she then went on to explain that we booked a run of the mill room and she could do nothing further for us. my husband said he didnt expect a - star hotel to have any run of the mill rooms understanding clearly her misuse of the term run of the house . two hours later and several phone calls to our online travel site and the hotel is corporate customer service number to complain we finallly heard from another hotel mgr greg who came to our room with keys to accomodate us with another room with a king bed. while he was very polite and apologized for our unpleasant experience there was no remedy for the damage done by lexi in treating us like third rate very unwelcomed guests not to mention hours lost dealing with unnecessary problems. we refused to spend any more of our money at the hotel and had a quite lovely meal at anthony is pier four where we dropped $--- for a very elegant dinner where we were treated with respect and class. this place may have a great location and nicely equipped rooms but with a mgr. like ms. santiago they will never be - star. and shame on this hotel for charging ridiculous prices for wifi and parking. we were wrongly charged for mini bar items because we moved things around to make room for our own wine we purchased (again we were not going to spend any more of our money at this place) and apparently when you move items it trips off the sensors in the fridge and charges you for those items even if you put them back and theyre still there! this error was corrected upon check-out when we explained that we did not take all the items listed. absolutely disgraceful experience. never again!',not_happy
id24903,' my daughter and i planned an overnight trip to n.y. city as her birthday present. we recently had a disappointing stay at another hotel and my daughter was wary of what to expect from the ameritania. if a -- year old is opinion is a measure of satisfaction then the ameritania passed with flying colors! a gentleman met us at the door to help us with our bags and the desk clerk welcomed us and quickly got us on our way to our room. it was a nice surprise to be bumped up to a larger without additional cost to us. we had read reviews online and expected the elevator wait to be long but it never was a problem unless you are so terribly busy that you cant wait a few minutes. our room was wonderful! the view looked out on construction across the street but that is the worst i can say; we really didnt plan to sit in our room looking out the window anyway because we were too busy out on the streets of times square - the ameritania is location is amazing for the price. we looked forward to coming home after a busy day. we chose not to eat at the hotel because we wanted to grab the paper and breakfast and head to central park but the spread looked good. we stored our bags at the hotel (free just kindly give a tip) and upon checkout were asked about our stay and given a discount card for a future visit. i will definitely make a return visit to the ameritania based on price convenience helpfulness of staff and room quality.',happy
id24904,' just back from boston and had a great time. the hotel is excellent and luxurious. the breakfast was slow and a bit stuffy but worth the wait. the rooms are excellent and the fireplace was quite cute. unfortunately we were overlooking an office so one would need to be carefull!!. the facilities in the room are good if a little complicated. the doormen are very chatty and their advice quite good. the bar is also quite stuffy by european standards but plenty of choice outside. overall excellent apart from the above little matters.',happy
id24905,' my three nights here on the executive level floor were very enjoyable. the hotel is walking distance to the waterfront union square and quite a few great restaurants. while the executive lounge charges for cocktails the food is good and i highly recommend paying the extra charge for a room with a balcony view of the bay. the rooms are nice though the hallways definitely need an update. the hotel has one of the best concierges i have ever used--lots of great tips.',happy
id24906,' stayed here for one week in september with my husband and we were very pleased with this hotel. it was our first visit to nyc and we spent ages trawling through reviews trying to pick a nice hotel. due to our flight we arrived - hours early for check in but we were not disappointed as they had a room available for us & we didnt have to wait. check in took about - minutes staff very polite & friendly. the room was very clean & on the back of the hotel which did not have a great view but it was good because it was quiet at night & we slept very well as the bed was so comfy too. also we did not hear any noise from the rooms around us which was good. the room size was good we could fit in our suitcases and lots of shopping bags quite comfortably. my husband had to ask reception for flatter pillows and these arrived in about -- minutes. breakfast was excellent we went after -am and never had a problem getting a table. one small problem was that the breakfast plates are so small we had to make - or - trips to get what we wanted. the location of the hotel is fantastic - minute to macy is and five minutes to times square. we also used the free internet access which was really useful. we visited the roof top terrace one evening and did not have any problems getting in you just have to show id. we also had one meal in the metro grill which was very nice. overall we had a really nice stay here there are just a couple of little problems like noisy air con and small breakfast plates!! we would definately stay here again cant wait to go back to nyc it is amazing!!',happy
id24907,' we loved it! i met my husband for the weekend while he was on business for two weeks. we love staying in b & b is and this felt like one. the room was clean and appeared to be recently updated. the tv and wireless internet worked great. the staff was pleasant and very helpful. we wanted to eat locally and had dinner at a wonderful italian restaurant pizzicotto. sunday morning we walked to the farmer is market stuffed ourselves with samples and bought food for a picnic lunch! we walked the neighborhood and enjoyed being away from all the tourist attractions. however we were just minutes away from third street promenade and the santa monica pier. we would definitely stay here again!',happy
id24908,' after weighing my options of hotels analyzing the positive and negative reviews on trip advisor. my husband i decided to celebrate our sweet --th anniversary at the roger. needless to say there was nothing sweet about our stay. the room was nice larger than most tiny nyc rooms. the location is very good we had a cool view of the empire state. but the positives end there. the terrace was tiny dirty and nothing like the picture posted on their website. i will post mine on trip advisor soon. the breakfast is sub par and the staff is customer service is below average. they add this random service charge that is not disclosed so consider yourself put on notice. to make matters worse they made several accounting errors totaling over $--- in mistakes that took over a dozen emails to correct. and they were still off by $--! last but not least the hotel has a very eerie and creepy feel to it. reminded me of the shining. bottom line i do not recommend. keep looking.',not_happy
id24909,' pros: very nice upgrade into a beautiful suite- thank you for that negative: no matter how nice a place you stay @ room hotel etc- the service and treatment of staff can ruin the whole trip. i have stayed an many w is as a platinum member and ---- enjoy my stay and have had an amazing time. this was that - in -- time. this w hollywood almost ruined my taste of spg. i am a -- year old young professional that am pretty amiable to whatever scene i am in- but for some reason the staff at w hollywood thought they were better then anyone infact i was told to leave my seat in the living room because if it was reserved for im assuming more important people- i mean cmon it is a freakin hotel lobby- if they wanted me to buy a bottle- that could of been done easily. anyways drai is of hollywood was closed in which chris nelson the w insider said he would get me and my sister in and it ruined our whole evening plans i had to have a argument with matthew the front desk manager who was trying to offer me free points (who cares) my experience was already ruined. then as i was trying to get up to my room security thought i was trying to sneak into the hotel? please- this is what i recommend to future spg travelers- if you want a nice stay stay at the sls beverly hills or if you want better treatment stay any other hotel westin aloft sheraton believe me- i can tolerate attitude but not from people who are wanna be actors and think they are better then everyone. i have never had one bad think to say about any of the w is i have been to several thru out the country- this one outdid itself and ill think again the next time i hit up l.a.',not_happy
id24910,' the hotel isnt in times square but it is not far from it (a couple of blocks). some rooms overlook the current times newspaper offices and the main bus terminal (which makes it convenient for buses a taxi dispatch and several subway lines - stations for various lines are interconnected by underground walkways there). the neighbourhood isnt great looking though there are some well run deli is and coffee shops nearby. i read somewhere (choice hotels site?) that the hotel has a restaurant - they must have mixed that up as it doesnt thought there are places to eat nearby. weve been to new york before and know hotels are pretty expensive there like many other big cities where real estate is at a premium. we got a good rate (for the date) via quick book and stayed a whole week at this property. we paid a bit more per night than on previous trips but the room was a whole lot better and there were more facilities including breakfast. the first room we were allocated wasnt the type we booked but i got the duty manager to change it as we wanted a king size and just one bed. the -th floor room was clean modern and well appointed with a good tv safe large enough for a laptop plus cameras passports etc. the rooms are however small and there is isnt a lot of space for luggage - you have to be disciplined with your stuff. the bathroom was fine - clean and everything worked well including the shower (to operate the shower you have to pull down on a small ring on the end of the bath tub faucet-tap spout which can be confusing). i used the free wifi successfully several times with both a laptop and a wifi phone. connection speed was ok. you have to get the access code from reception. we had no trouble sleeping. the bed was very comfortable the aircon worked if you wanted it you could open the window for fresh air (though that made it a little noisy with the sounds of the city). i asked about a refrigerator-microwave but apparently they only had - rooms with those facilities which were all in use. in the end we didnt need them and chilled a bottle of wine using the ice bucket. we had a few minor niggles during our stay but most of these were dealt with by the front desk staff - the maid took the complimentary newspaper away before we had a chance to read it the phone wouldnt allow me to make a local call and so on. be aware that there may be a small daily charge if you use the safe. the breakfast was good with a selection of cakes and pastries cereal juice and waffles. the breakfast room in the basement is small but adequate. some problems come from how guests behave and use it with some folks choosing to sit long after they have finished eating seemingly oblivious to other guests waiting. it pays to get in there early if possible and you can always grab something and take it back to your room. tea-coffee were available there ---- along with complimentary snack bars. there were also vending machines and a ice maker. there was also a coffee machine in the room and the maid left enough for a couple of cups each day. bottled water was also provided in the room some days. all the staff at the hotel were great particularly the guy running the breakfast room. the front entrance and lobby werent great to look at particularly as there was construction work going on when we were there and you sometimes get bags of trash piled up but it is functional. there is a concierge desk available for booking tours tickets and transportation though we didnt use it. there is a small waiting area in the lobby and the staff will hold luggage for you. they kindly let us use the restroom downstairs to change and sort out our luggage before our transatlantic flight home.',happy
id24911,' just returned home after a one night stay. this hotel could not be any better especially for the price of $-- per night. they have free breakfast a workout room in-room safes mini fridge microwave hair dryer cookie and coffee in the lobby and some of the nicest staff you will ever encounter. the king sized room was exceptionally quiet and immaculate. i always turn down the bedding and check the mattress pad etc. it was all perfect and obviously pretty new. this hotel is so close to everything - highway restaurants polaris shopping etc. i like the television being up in the corner of the room so you can see it from the bed and nothing blocks your view. btw - i personally contacted the person who said there were bugs at this hotel - he-she had one bite and could not verify any bugs.',happy
id24912,' this hotel is the halfway point between our old home state and our new state of residence. we always stay here on our drive back home. the beds are so comfortable. the rooms are very clean. the staff is very professional and friendly. love this place!',happy
id24913,' from the moment we entered the hotel until the time we checked out the staff could not have been more polite and accommodating. pierre boutin at the front desk was a delight. he went above and beyond to make my family feel comfortable and at ease especially my - year old. the rooms were immaculate and the pool was warm clean and inviting. the lounge was fully stocked and the lounge staff once again bent over backwards to see all our needs were met. i cannot tell you how delighted we were with this facility and look forward to returning. i would no doubt highly recommend this hilton hotel regardless of whether on business or pleasure.',happy
id24914,' i needed a place to stay asap and they were there for me. my move out date on my other place was -------- and october just flew by. i went in on the -- of october and by the -st i had my keys. beautiful properity. no problems.',happy
id24915,' we booked this hotel online and the only good thing about it is the location. the service was terrible (room service) for breakfast...took over an hour. the room is old and dreary and the bathroom is pathetic. hard to believe it was ny!!',not_happy
id24916,' the hilton boston back bay is a typical hilton located just steps away from old town and shopping. there is a trolley tour stop just outside (at the sheraton across the street). the rooms are decent sized clean and comfortable. it is like staying at most other hiltons around the world. the rooms seemed to be a bit larger than usual. there was a mix up with our bill as the reservation was in my name but my wife checked in before me and gave her credit card. for some reason they charged her card for a higher rate than reserved but corrected it without needing to contact them at all.',happy
id24917,' just got home last week from a - day nyc trip staying at hgi. from check in to the day we left it exceeded our expectations. location is wonderful so clean comfortable bed and nice staff. we couldnt have asked for anything better. now we cant wait to book our next stay there!!!',happy
id24918,' the rooms were not as bad as the reviews said the bathrooms had a bit of mold but you have to understand new york isnt a new city. they are under renovations currently we were on the - th floor and they were on the - th working their way down. no bed bugs in our room at least. maids were very nice and helpfull great views from our room room was a good size for the $ you pay. if u complain about the size go to the marriot and pay doubble. very with the milford plaza. would go again.',happy
id24919,' this is a perfectly fine nyc hotel. the rooms are average size for new york. beds are comfortable rooms are a little old-fashioned but clean and in good repair. bathrooms range from tiny to small but everything works ok and is clean. nice a quiet-thick walls and doors. we had no issues during our stay. front desk was professional and helpful although many of the staff could use a little training in friendliness. walking distance to times square broadway the restaurant district carnegie hall and central park. very close to subway and bus stops. all in all if this is the area you want to stay in this hotel offers some good bargains and i would go there again.',happy
id24920,' i was visiting nyc for a birthday weekend with a few other friends. hotel was great - nice clean rooms friendly helpful staff. very small gym but fine for a few days. only small challenge was that it was a wee bit of a challenge getting cabs in the financial district on a weekend but if give yourself a bit of extra time shouldnt be a problem.',happy
id24921,' i recently stayed at the milford plaza for - nights in november. before i stayed i was a little worried about the reviews however thought i would give it a chance. i was not disappointed. the hotel is undergoing renovations however apart from the outside facade you would not know these renovations were going on. i had a twin room on the --th floor and it was clean a good size with comfortable beds and a spotless bathroom. the room was well heated and quiet and had a great view of broadway. the hotel was well located near braodway times square and the subway. the hotel staff were friendly and accommodating. i would definately reccomend staying here!',happy
id24922,' actually i stayed just - nights by business trip for $--- per day on last february. however this hotel is one of the worst hotels as - or - star hotel in u.s. front is o.k. but smugly and bellboy is derogatory like one who work at - star hotel in ny. room is small and equipped dilapidated old bed. bath articles are very cheap like a holiday inn. overall this hotel is - star class and appropriate price is around $------- per night. donâ t pay over $---. ritz or mandarin is much better.',not_happy
id24923,' the location is very good--one block into china town the hotel is being renovated--but is very quiet--staff very friendly and helpful--this is not a five star hotel--but if you would rather spend money on other things this is a great place to stay. felt very safe all the time. bob t',happy
id24924,' this was where i spent my very first night in the usa ever and i could not have picked better. designer hotel at a reasonable cost ($--- plus tax for medium sized room). bar is breathtaking at night with smoking allowed throughout. is quite pricey for drinks but is worth it for view dj and extremely friendly staff and clientele. i was on my own but quickly hooked up with some fellow travellers. pool lovely and warm in the morning as well and what a view. rooms are a bit mad with some with baths in middle. but they are quirky and i dont believe i was charged for the mini bar items that i took. huge tv. staff v friendly and let me leave my luggage whilst i explored downtown after checkout - my tip is to get the tube thing from round the corner and then walk back via union station and the grand market (fish tacos and smoothie all for $-). also you must visit the library round the corner from standard and the bunker hill steps as well opposite it. in a word bit of luxury at holiday inn rates for room.',happy
id24925,' i cried when i got to our room. we complained and were given an upgrade but it really put a damper on our trip. the room was dirty dingy smelled of damp and the bathroom-eughh!! i was impressed by the photos of the grand lobby thats why i booked- nice surprise for my boyfriend-not!! the upgraded room was bigger and cleaner but still in desperate need of a make over. the hotel owners need to spend their money on rooms not fancy marble(which was lovely in the lobby by the way!) i didnt spend a minute longer than we had to in the hotel and it was a real let down. the candid photos taken by other travellers in the hotel were exactly what we faced. horrible. it was about £--- a night for - people and you can get a much nicer place elsewhere in new york so unless you are guarenteed a newly decorated room- do not go there!!',not_happy
id24926,' my groups stay at the hilton garden inn market center was fabulous! their staff was wonderful and exceeded all of our expectations. the service was outstanding! next time we come to dallas we will definitelybe staying here again!',happy
id24927,' based on the reviews in tripadvisor we booked a room at the best western because of the savings in free parking. however we were really disappointed -- the old dingy hallways had a nasty strong smell of cleaning fluids the bathroom in our room was tiny and old the heating-cooling system was antique and roared on and off. the whole place seemed old and tired -- i hate to use the word dump but it was awful close to that status in my mind. good points --the staff were friendly the fitness center was ok and the pool was nice. we thought the place was so dingy and unsatisfactory we checked out after our first night and moved to the embassy suites near the lakefront. more expensive after paying $---night for parking but the hotel and room were so so much nicer than the best western that i thought it was a much better value.',not_happy
id24928,' this hotel is so perfect for anyone needing an airport hotel - its sparkling clean easy access to the aiport on site parking in cheaper than the airport. i have now stayed -x at this location and both times were just what we needed',happy
id24929,' i travel for business a fair amount and i generally try to stay at places that are preferred by our company. in the bay area these have included hotels such as park -- the jw marriott the hilton and the oakland marriott. i watched the transformation of the crowne plaza---- hotel to the marriott and was an early guest of the hotel this spring. it is now fully functioning and is really quite perfect for the business traveler for the following reasons: close access to bart... just a five minute walk; nice functioning rooms.... the coit tower-bay view rooms are outstanding (small but well appointed and comfortable); the executive lounge is fine... not over the top but the staff are friendly and the selection of food and beverages good.... breakfast is above average; the bar lounge is outstanding for the solo traveler.... drinks and food outstanding and prices quite reasonable; staff are courteous friendly and respectful; design and decorations very modern and appealing; location to shopping and restaurants excellent. i have stayed at the palace the ritz the st. francis and many others that are more historic and have bigger rooms but the marriott union square for the money is the best value in town and i highly recommend it.',happy
id24930,' when we arrived at our small room it just didnt feel clean. we found dirt in the bathroom and on the cloth on the headboard (gross). the worst came when we turned down the bed. the pillow case had a hard black and white stain on it where something had dried on it and obviously not been washed. we requested a new clean room. we looked at - rooms before finding a clean one! the rooms all had dirty bathrooms stained linens and crumbs along the edges of the rooms and furniture. after a - hour ordeal of looking for a room the hotel put us in adjoining single bed rooms assuring us that a manager had made certain that the rooms were clean. once again the bathroom was dirty including some sort of red liquid that had run down the door and never been cleaned. the prize in this room was a large clump of fruit snacks stuck together under the window! i cannot imagine how this was missed if the room was cleaned. the next problem came when some teens checked in to the room next to us. they were yelling in the hall and slamming their door every few minutes throughout the night. my husband asked them to quiet down and found several teens in the room with no adult. the noise continued after midnight so we called the front desk and were told they would have security keep an eye out. not sure what the meant. however we received a -:oo a.m. wake up call that had not been requested from our rooms. i cannot believe that a hotel would allow wake-up calls to be scheduled from different rooms. another problem was that we called to have valet get our stroller out of our van. they asked for our room number and said someone would bring it up. after an hour and a half we called the front desk. they said it was there. when we picked it up we asked why it wasnt brought up. they said the bellman was not allowed to let the valet bring anything up and he was getting off work so he couldnt bring it up! we would have appreciated at least a phone call to let us know. do not waste your money on a massage here. the room was very sterile and located next to the exercise equipment. it is not very relaxing to listen to noisy weights and machines along with people talking. the elevators were a nightmare! they took forever but are supposed to be under repair to help with this problem. we will certainly not be back to see if they are ever fixed!',not_happy
id24931,' my boyfriend and i stayed at the handlery for three nights in january and we found it to be a perfectly nice hotel. it certainly isnt the fanciest of places but as we were just looking for somewhere clean and comfortable to rest our heads every night it worked fine. at check in we were offered a room either in the third or fourth block; we chose the fourth because that room had a balcony and we were pleased with the choice. the view from the balcony wasnt fantastic (it looked out over the swimming pool of the hotel from next door!) but it is a nice place to sit and relax and the hotel is compact enough that the walk from the end block to the lobby only takes a minute. we were actually quite surprised at how nice the room was; it was basic but decent-sized with really pretty decor and probably the nicest bathroom of the six hotels we stayed in during our trip to the states. as for the location of the hotel-we didnt have a car but it is only a ten minute walk to fashion valley mall (via a well-lit road past a golf course and convention centre which we had no problems walking down late at night) where you can get the san diego trolley. you do have to change trains at old town to get into downtown but the journey generally only takes around fifteen minutes. fashion valley mall was also a really great place to spend our evenings with a big cinema and plenty of restaurants and shops to keep us occupied. the hotel shuttle is really handy getting us to the park in time for opening and then picking us up promptly at closing time though it is quite small so i would recommend booking your seats at check in. my one real complaint about the hotel would be the tour desk; on check in we mentioned that we were interested in doing a trip to tijuana and we were told about a tour where we would be given a tour of the city and then dropped off for two hours shopping before returning to the hotel at about -pm. we only wanted a half-day trip as we were planning on spending the afternoon at coronardo and this sounded good so we booked it. however on the day of the tour about halfway to tijuana we were told that it was a day long trip and we wouldnt be returning to the hotel until -pm. this really irritated us as there is simply not enough to do in tijuana to spend a whole day there and we felt like an afternoon of our time in san diego had been wasted. so if you book a tour make sure you find out exactly what youre getting! we also didnt think too much of the restaurant-we ate there once for breakfast and thought it was a bit too expensive (the food was really quite bland) with slightly rude and inattentive staff. it really didnt have the same feeling as the rest of the hotel where the staff made an effort to create a very friendly atmosphere. if we were to return to san diego on a similar budget we would definately consider staying in the handlery again; it may not have been the best hotel weve ever stayed in but in general we had no problems and we would certainly have no complaints about a second stay.',not_happy
id24932,' after much confusion i was shocked to find out that we were booked at the standard east village instead of the standard (the original) above the highline in the meatpacking district. it is too long a story to explain how this terrible mix up came to be...but lets just say that you should double check which the standard in nyc you actually want to stay at. im sure my strange situation might have kick started my stay at this hotel on a sour note but i will say that it is a nice hotel that is in the middle of transitioning from the old cooper square hotel to a the standard property...so it has a promising future. rooms: the rooms in this one are small. we had a corner room with a decent view from the --th floor. you can see the new wtc freedom tower in the distance being built...but otherwise there wasnt much to look at from room two on --th. the bed took up most of the space and it was very plush and comfortable. i was hoping for some table-desk space with a view but the desk is stowed away in a nook behind a wall with no windows so i decided to try and do work in bed instead of in the dark cubby hole where the desk was. the entertainment system needs to be updated. mini bar = very nice the standard quality. bathroom = decent clean. nothing too fancy. nice bath products from red flower and nice robes. breakfast = pricey but you get a healthy portion of standard breakfast food. customer service = no complaints.',not_happy
id24933,' we stayed at this alleged boutique hotel for three days last week and have just discovered that it will be closing on --th september for an indefinite period . having witnessed the state of the place this comes as no great surprise. we arrived mid afternoon after a flight from las vegas and were met at the door by some extremely aggressive protestors whose behaviour in scotland at least would have constituted verbal assault. irrespective of the rights or otherwise of their grievances the playing down of the impact by these folk on guests staying at the hotel had been significantly been played down by both the hotel itself and to their discredit the booking agents. getting wakened up every morning at -am by protestors with loudspeakers is not an ideal or relaxing start to your day. the general reception area was tired and less than spotless. the lifts were filthy and smelt of damp. our small room is bathroom had no washhand basin - located bizarrely and completely unhygienically in the bedroom area - which again would have broken every health and safety rule in the uk that i could think of. this soon to be zombie hotel has no restaurant or bar no tea or coffee making facilities or even a bottle of water in the rooms. our carpet had also not been cleaned for some time. staff were almost all universally surly and disinterested - perhaps they already knew of its impending closure. the only reason i have not given this hotel one star is because of its location which is-was excellent as a base for a visit to the city. if it had still been open i would strongly have dissuaded anyone from staying there. a shambles',not_happy
id24934,' i recently had a very positive experience at this doubletree location. nice amenities clean and tastefully decorated room and the location right in the heart of the arts district cant be beat. the service was friendly yet professional on every level. i would recommend this hotel to anyone who is looking for a quiet comfy place to stay in center city philadelphia!',happy
id24935,' although the hotel had recently been refurbished the decor was drab and depressing. the lobby was as dull as ditchwater and there was no feeling of ispecialness anywhere in the hotel. im definitely not staying there again.',not_happy
id24936,' this hotel was chosen as family headquarters for wedding guests coming in from around the country. super location on the waterfront with superb staff. entering the hotel saw beautiful artwork shops eateries and places to linger and meet friends. group rate was extremely reasonable for an establishment of this quality and location.',happy
id24937,' my flight arrived early so i headed to the hotel to drop my bags. i asked if i could check in and was told there were no rooms available just yet it was --:-- pm. i asked if they could hold my bags and that i would back later in the evening to go to my room. i was assured there would be no problem. i arrived back at the hotel at -:-- to find they had no record of me in the system that i was not registered despite a confirmation # and they did have my bags. i told them about trying to check in earlier when they finally figured out the earlier desk manager had accidentally deleted my reservation. it took me another -- minutes while they figured out what to do as there were no rooms. finally got to my room that was near the ice machine and across from the elevator needless to say no sleep. the room was average the bathroom needed a good cleaning and a cab ride was required to go anywhere. not the nicest area but walking distance to the sears tower and a starbucks. good luck on a speedy seamless check -in',not_happy
id24938,' i attended a conference and spent - days at the hard rock hotel in san diego. i loved every minute of my stay :d the bed was so comfortable i am calling to find out the brand and purchase one for myself! i enjoyed the location of the hotel the decor friendly helpful and amazing staff. i felt the price was very fare considering all i received! i would stay here again and recommend it to anyone wanting a great experience not just a place to crash. the front desk even arranged for a car rental (last minute idea to drive up the coast) on a thursday before a major holiday when all the places i tried were booked! i was actually sad to leave what was really an --% business trip!',happy
id24939,' we were at this resort in october for a business event. the facility is beautiful and the staff very friendly and helpful. we had - dinner events - of which were outside. all three were very well done. the pools are terrific and they had a nice work-out area.',happy
id24940,' when reading reviews for the hotels in new york i was concerned about space and value for money... with this hotel we got it all. originally we had booked - nights in newyork but due to hurricane irene we had to stay an extra - the staff at hotel beacon were lovely accommodating and evan let us call internationally for free when we had to reorganize our travel plans. the rooms are quiet large in size for newyork and very stylish with a vintage elegant twist. the location was great only - sub stations from time square which was fantastic for exploring ny. id definatly recommend staying here. the staff are definatly an asset to this hotel.',happy
id24941,' the pluses definitely outway the minuses with this hotel: on the plus side: great location within walking distance of gaslamp quarter (what a blast!!) centrally located with easy access to nearby beaches and other attractions terrific building with great architecture. (check out the ceiling-columns in the main lobby and the vault meeting room in the basement for starters) courteous and helpful staff. nice clean room even if a bit on the small side nice workout facility normally i would put $-- per night parking on the minus ledger. however after experiencing the cluster #*%@ that is downtown san diego parking it was well worth the expense. on the minus side our room had a lovely view of the side of a building air conditioning system was very noisy kicking on and off. if you are a light sleeper beware the neighboring club was noisy until early in the morning extended neighborhood had numerious vagrants (i never felt felt uneasy about going out and about and never had any issues) no pool (historical landmark so this is not a possibility)',happy
id24942,' our room was huge which was nice and everything worked ok. the bathroom was a bit old and musty. the hotel itself is cute all decked out with elvis memorabilia etc and the restaurant plays elvis films on a big screen at night. very basic foodservice burgers and fries etc.. but cheap enough and tasted ok. staff were very ordinary. not rude but not too helpful. wi fi slower than a wet week.',not_happy
id24943,' i loved this hotel. it was in a great location and everyone was very friendly and helpful. i would recommend it to anyone. the rooms were clean and very nice.',happy
id24944,' we stayed at the westin san diego and were pleasantly pleased. the location was excellent about - blocks from the gaslight quarters where there are hundreds of restaurants and shopping to choose from. the young lady at the front desk jackie burkett was exceptional. we wanted a high floor so that we could get a good view of the bay and jackie was accommodating to say the least. she asked us our reason for visiting and we told her we were celebrating an important anniversary. the room was lovely very clean with the most comfortable mattress and bedding. we had an lcd -- inch tv in the room. the bathroom was a bit small but the double headed shower head made up for that. every day near the elevator there was a basket of green apples. the elevators were awesome with the glass all around and being on the outside of the building when you were going up you could see everything on the bay especially nice at night. when we arrived we left our suitcases in the room and went out to scout the area. when we came back there was a beautiful strawberry plater gift and card to congratulate us on our special anniversary. so thoughtful and unexpected. i would not suggest using the self parking for $--.-- but instead use the valet for $--.--. everytime you go in and out of the parking they charge you by -- min increments so if you plan to go in and out often better to just go with the valet parking. i asked for an irish coffee at the hotel bar late in the evening and they didnt have coffee but went over to the restaurant and got me coffee and made me my drink. went over and above. the hotel restaurant is a bit pricey but with all the restaurants in close proximity that is not even an issue. i would definitely recommend this hotel.',happy
id24945,' we recently stayed with this hotel upon departing for a first time cruise. from the moment i called they really made you feel welcome they also helped us set up transportation each way. our rooms were ready upon arrival very nice rooms . the breakfast was like any other continental (good). location was good wasnt far to walk anywhere really. we were with - other couples for a --th & --th anv. braught champaighn to the rooms. everyone & i mean everyone really made you feel like you were home ~ i would most deffinately return to the pioneer square hotel our next visit to seattle!!!!',happy
id24946,' carlyle suites is located on a quiet street in the georgetown area of washington d.c. five or six blocks from dupont circle. the room was surprisingly large with a couch as well as a dining table and three chairs just off a kitchenette that featured a small refrigerator stove and microwave. the shower was an open walk-in affair. the bed was nice and firm. it was raining the morning i had to attend a conference. i asked the deskman to call a cab but instead he put on his raincoat grabbed an umbrella and walked several blocks to a major intersection to try to flag one down. although he was unsuccessful i admired his willingness to serve a guest. i was able to find a cab on my way to dupont circle. i would definitely stay there again.',happy
id24947,' the service was excellent i check in rightaway. the room was cleanconfortable with a nice tv. the location was great.',happy
id24948,' very clean. long checkin because we were behind a wedding group or something but they promptly doubled their check in staff to two and then upgraded me from a tower to a junior suite!!! room was very clean and smart. great bathroom. elevators didnt take too long. room service for a -am cheeseburger came in --min. breakfast at -:-- came in --minutes. great food! great location to times square area. we walked down to --th for a party. great stay for a couple. i cant comment on the hotel property however. we really just stayed in the room and went out to eat.',happy
id24949,' i had seen their website and read reviews before making reservations and going out there. so i was pleasantly surprised by this small and gracious hotel on sutter st. in order to fully appreciate the majestic you have to place yourself in another time. the hotel dates back to pre-earthquake (----) and if you call it up in google images the first offering is a postcard that has to date back prior to the earthquake - for the sutter st. cable car line did not run after that!. our room was classified as a junior suite . the decor was turn of the last century with a canopy bed chinoiserie writing desk wardrobe and a love seat set into a bay window overlooking the corner of sutter and gough. the bathroom had a standalone claw-footed tub and dual sinks. while on close (and even not so close) inspection one could see the rose wallpaper starting to peel and the silk lampshades in need of replacement one can easily overlook these for the pure charm of the place. the elevator is worthy of a photo-op by itself with baroque monkeys gamboling across the wallpaper. the staff are amazing attentive to our needs and desires and very knowledgeable about even the most esoteric aspects of sf. this hotel will put one in a frame of reference designed to help one get into the true spirit of old san francisco.',happy
id24950,' got this on a steal through priceline bid and we were very pleased. the room was immaculate very modern with nice decor and a comfortable bed. rooms nice and large and quiet. elevators are very fast for a hotel this large. when we checked in we explained that we had forgotten some tickets but had them in our e-mail. the front desk janelle williams was so nice and told me to send it to her and she would print it for me - which she promptly did. the parking garage was full but they had an option across the street where we parked. the location of this hotel is fanstastic with hop-on hop-off trolley stops right outside their --th street door. they have a starbucks inside and an option for a quick but very good breakfast (to go if you want) as well as a nice breakfast in their large restaurant. the only bad experience was with their conscierge. once we turned down the tour bus she wanted us to use she stopped helping us. would not give us any information about the competition. in fact withheld the fact that we would need to get a reservation for a night tour and we missed it.',happy
id24951,' great location clean rooms. as i was travelling with my two teenage children i reserved two rooms one room specifically with two double beds. when i arrived thay couldnt accomodate the room with the double beds and could only offer me room on two seperate floors which required us to go to the lobby to take a different elevator every time we wanted to go to each others rooms. additionally they charged my credit card for $---.-- to cover room incidentals. while this is apparently normal practise they failed to advise me of the amount they were charging and it did inconvenience me later when i went to use the card. a half hearted apology was all i got. thank god my bank was much more accomodating.',not_happy
id24952,' i liked the carlton--there was nothing wrong with it. --a bit loud but old thin walls. staff was great. it was clean and larger than some reviewers seem to find it. i also didnt find the neighborhood sketchy--but i wasnt out late at night. on the other hand --it wasnt that close to anything. (and probably why they charged only $-- a night) they do this complimentary wine thing from -:----:----a mix and mingle --nice touch but if you are on the coit tower and want to go to north beach for dinner you would have to go all the way back to the bottom of nob hill-top tenderloin for it.--it is -- mins each way . and it is not a neighborhood where you really want to go walking.it is sort of where regular people live. all in all -if i didnt have expectations that this was going to be a great place -id have thought it was a great place. but i did have expectations and since i spent less than $-- a night i wasnt really disappointed. if you dont go in with a lot of expecations hopefully you wont be either.',not_happy
id24953,' this hotel is exactly what a tourist needs. great location great staff and hardworking housekeeping. everything is top notch from the lobby to the staff on duty. the room was clean i did not find anything that was not clean and neat. if you ask for something you get it. the location is great for a tourist. you are within all kinds of shopping. check out the westfield mall. there is other great shopping too! make sure you take a tour on the hop on hop off bus. ask for ticket at the concierge desk. there are two desk for tourist but at the concierge desk you get $- off this tour. our guide was paul a local d.j. he was great. you wait for the tour right outside the hotel. if you want a walking tour check out citytours they offer free walking tours. the only problem with this location is there are so many homeless people. if you are from a small city or you live outside the u.s. you might not be use to seeing this. it is heartbreaking.',happy
id24954,' the location of this hilton was terrific however the following occurred: i had two beds only on our last night as priceline could not guarantee bed arrangements ahead of time (the hotel did provide a roll-away that was too short for someone - feet tall); i was wrongly charged $-- for valet parking (fortunately refunded by the hotel); the oatmeal in the restaurant was likely made with water but still cost about $-; two hallways in the hotel were cold; refrigerators and microwaves were not standard in the rooms but had to be requested (hotel staff said the hotel only had -- microwaves and couldnt understand why more werent available); and a curtain in our first room was torn.',not_happy
id24955,' loved it-- comfy rooms ( stayed in - bedroom suite with fold out couch and roll-away - tv is; perfect for - adults - kids - preteen!) awesome accomodating service. once when we were in line to get free face painting and they were about to run out of time we left--- and the hotel staff member overseeng it came out and found us outside to tell us they could fit us in. that was above and beyond! really for a nice clean comfortable hotel you just cant beat the free lunch dinner glass of wine parking and wifi. saves you a ton of $$ especially when you are spending your days buying lunches at theme parks and lots of souvenirs. my kids also loved the pool table and the pool. the only thing i would have changed was the chilly weather but i guess they dont have any control over that.=). definitely would recommend if you are headed that way. ps- didnt hear the planes at night but it sure was fun to drink coffee and watch the planes take off in the morning! also the front of the hotel is pretty humdrum looking but dont let that fool you- it is great!',happy
id24956,' me and my daughter have just got back from new york we stayed at the hotel metro. the hotel was in the perfect location close to macys and times square it was very clean the staff made u feel very welcome the room was a little bit on the small size but as i said your not in the room very long only to sleep so it didnt bother us that much. im looking to go back very soon with my husband and son and i carnt wait',happy
id24957,' the location of the property is great. staff are friendly and the rooms are nicely furnished. in spite of the bathroom that was not designed for people over - foot - inches we stay at the hotel on our trips to sf.',happy
id24958,' my wife and i came to this hotel with a large group from team in training to run the nike women is marathon. we stayed friday through monday and it was wonderful. the room had a new king size bed gorgeous shower and enough space to be comfortable. those at check-in and concierge are extremely helpful and quick. having a starbucks in the lobby was a god-send as we had to be up at -:--am. moreover this hilton is within walking distance of union square and the nearby mall. restaurants and shopping abound. as for the fisherman is wharf and the piers they are merely a short ride away on the f-line. i highly recommend this hotel.',happy
id24959,' followed by heavy research on a hotel that is centrally located to attractions a good night sleep and is clean. i found this gem. i have stayed here before their remodels and what a nice upgrade. location: it is centrally located and near balboa park sea world the beaches as well as shopping across the way for food and hanging out. only took us - minutes to get anywhere we wanted. cleanliness: the hotel is fairly clean after watching hotel impossible you begin to search quite a bit for what they look for. room filters were clean bed sheets and bathroom were all clean. only complaint would be the age and firmness of the mattress but has a clean mattress pad. noise: overall the noise was minimal. we were located on the -th floor across the elevator instantly thinking we would hear it all night. we did not! rooms were fairly quite next to us and above us who we knew had kids. the noisiness came from the a-c (remove --- circle from ratings) parking: fine and can plenty of parking in the back with easy access to the hotel and rooms. removed another --- circle for having to pay $---night for parking. overall: i would recommend this hotel with exceptional rates location cleanliness and quietness i would stay here again.',happy
id24960,' i stayed february ----- ---- and paid $---. this hotel has a great theme: gigham denim the country life. the rooms were clean and comfortable. i was amazed at the space in the room very generous and the beds were reasonably comfortable. the four cup coffee maker helped during our tpir sleep over. the staff was friendly and helpful especially ted because he gave us some pointers in an entertaining way. they only offer valet but it is l.a. and you have to pay to park anywhere. the location cant be beat next to tpir and the farmer is market and a short drive to hollywood. tart served a well portioned and reasonably priced breakfast. on tpir taping days they offer a breakfast sandwich and beverage for $-. they are designed to go with you while you wait in line. if im ever in that part of l.a. again then i will definitely be back.',happy
id24961,' this hotel has a beautiful lobby and beautiful conference rooms plus a great location. the service is also very good and the beds are quite comfortable. however the restaurant food is expensive and sub par the elevator needs work and the guest rooms need updated - the bathrooms in particular. the bathrooms are small with no space for toiletries and the closets are also very small. the cost of the hotel vs what a guest receives- the guest loses. when i visit boston again (and i loved the city) i would stay at a less expensive hotel near the airport i would find a hotel with a kitchenette and use boston is great transit system to explore the city. .',not_happy
id24962,' stayed here in march ---- for - nights. paid $----night through hotwire. walking distance to restaurants nearby both fast food and fine dining. bus stop right outside hotel and taxis always waiting. a bit far from hollywood though and you need to take public transit or an expensive taxi ride to get to hollywood (unless you have a car). we ended up purchasing a -- hour hop-on hop-off bus ticket ($-- each) which was excellent informative and stopped right outside the hotel. that along with public transportation and a taxi allowed us to save the money and hassle of renting a car ($-- per night parking). hotel has its own bar which was quiet and okay (nowhere to spend an entire night). the room faced the hollywood hills (and sign) so the view was nice (ask for a room with such a view). the room was modern clean and had a very very comfortable bed (ive since ordered pillows directly from the hotel). as usual for l.a. lots of pretentious guests but the service from the hotel staff was excellent. overall excellent stay but be warned that it is away from all the major attractions and a metro station. next time i will probably stay in hollywood.',happy
id24963,' our family of three young boys went to dc after the -th of july to see the museums and monuments. the westin was a great location to everything we wanted to see. it was also a short walk to georgetown. the staff was friendly and greeted us the moment we stepped out of the car. the crib for a baby was brought up immediately after our bags. the conceirge helped us find restaurants that were a great match for both us and the kids. we would stay there again!',happy
id24964,' i have actually been very remiss in writing this review as it has been several years since i stayed at the hotel indigo in chelsea. as a matter of fact i believe the hotel had just opened! i was in town for business but chelsea is such a charming area it felt like a bit of a vacation. rooms are tiny as you would expect but well appointed clean and stylish with wonderful views of chelsea roofs from the higher floors. staff was inviting and helpful especially the door men as they typically had to run down to the corner to hail a cab. some of my compatriots have commented that the hotel indigo does not fair well in comparison to the fabulous boutique hotels in nyc - understandable - but indigo is still a great value given its price point.',happy
id24965,' this was our first time to the resort and we loved it. we traveled with our - small children who had a blast. everything was perfect from the minute we arrived. we were greeted by extremely professional staff that knew our name and knew our children’s names which made us feel extra special. we had a beautiful bungalow on the bay which i would highly recommend. the bungalow was beautifully furnished and decorated. the bed and bedding were very high quality and extremely comfortable. the living room looked onto a beautiful seculded beach and right onto the bay it was breathtaking and so peaceful. they had - low back chairs on the patio perfect for enjoying a glass of wine and watching the beautiful sunset while the kids play safely and within eyes view at the water’s edge. the resort had numerous pools which the kids loved and we enjoyed the restaurant on the premises they had live music and was a very busy and buzy hangout. we enjoyed beautiful walks on the beach; you can rent boats jet skis kayaks etc. outside each bungalow are large fire pits where at night you can enjoy toasting s’mores which we did every night. they had a great gift shop at the resort and sold amazing s’mores kits. they also have mini golf courses and bike rentals. on our last day we were supposed to leave really early to go to lego land but we couldn’t tear ourselves away it was just so relaxing. we will be booking to go back next year and will make this our annual family get away! loved it love it!!! the orr family los angeles',happy
id24966,' my husband i just returned from a weekend trip to dc. we stayed at the lenfant plaza hotel which was a nice hotel for the money. we paid --.-- a night with free valet parking. the bell attendants were excellent and did not allow us to lift a finger the hotel staff were friendly knowledgable of the area. our hotel room was definitely clean bed was all so comfortable and the pillows for great. we stayed on the --th floor which was quiet. many area attractions are within blocks and at the center of other attractions. i would recommend this hotel. we were hestitate at first with the mix reviews but we had a good time and was well worth the money and location. i also recommend using metro rail or tourmobile for sightseeing as it is well worth the money to get around with less walking from place to place.',happy
id24967,' we had a corner suite on the -th floor. the breakfast buffet is included and makes it convenient when you are doing alot of sightseeing. the manager is hour was fair....but free.',happy
id24968,' wow. stayed for business. it is rundown smells musty horrible stains on carpet possibly blood on a bench. yuck. will never stay here again.',not_happy
id24969,' as other reviewer pointed out this hotel was overrated. it has to be lower than - stars two maybe. there is no way this hotel meets the crown plaza standards that i know. the size of room wasn’t too bad but the bedding mattress bathroom and other things are so outdated that even though house cleaning is done properly it can’t be justified. well if there isn’t much hotel can do about the aged building then one thing they can do and have a control over is the customer service. kind service can overcome a lot of things. unfortunately that’s not what we were experienced. seven couple made weekend gateway golf trip in dublin ohio. we booked a room via travelocity. it was a deal that you don’t know the hotel until you book it. once the hotel name was revealed we selected the room type king size bed. it got booked and confirmed. when we checked in the room it had two double beds. we went back to the front desk and asked about our reservation. the lady at the front desk ashely s. wasn’t even look its availability and told us that they were out of the king size bed room. we told her we booked king size bed and she told us “if you book it via -rd party then nothing will be guaranteed.” what? are you serious? we told her that we know it was available two minutes ago only then she gave us the king size bed room very unwillingly trust me her attitude expressed enough how she feels about this like pounding countertop when she took the key etc and adding “we are not supposed to change the room…”??? we were standing feeling as if we begged for a free room and she was doing our favor? was i supposed to be just grateful that you gave us a room because we booked it via -rd party??? this hotel seriously needs better management. it runs and acts like a motel or inn. what a disappointment…',not_happy
id24970,' the hotel is old & tired needs updating.not the cleanestshower didnt drain well stood in water up to my ankles showering. bed soft & old. if you blind folded me & took me in the room i would think i was in a red roof or any - star hotel. there is a reason they accept your bid on priceline. i paid to much!',not_happy
id24971,' we stayed at this location during our trip to houston for a new years eve party. the willowbrook area is not as peaceful as it used to be when i was a kid. having patroling the area for two years this hotel is the best around. i would def. stay here again; however; make sure you request a room facing west because the sun comes right through the white thin curtains in the morning. that was the only issue my wife and i had.',happy
id24972,' good value hotel in the very center stayed there for business but you are just in the heart of shopping area - minutes walking distance to the adorable cable car station. room was not bad with a legacy tv with limited choice of channels. dont try to dine there try out one of some restaurants around the corner or at the pier.',not_happy
id24973,' we decided to stay at the w one night in austin on our way to san antonio and almost cancelled the san antonio leg of the trip because we had such a great experience. the place was so friendly and clean. the staff (herb evan and brittany) at the pool bar was amazing and so accommodating. i am definitely going back to this place.',happy
id24974,' i have always wanted to travel to the beautiful city of denver and last fall i finally did. my wife and i made a short - day trip and stayed the duration at the red lion in denver. the hotel has obviously undergone some recent renovations which are not yet completed - this did not affect the quality of our stay at all. the room was ample nothing too lush but as we spent most of our time out and about we needed the room simply to shower and sleep. our room was on the first floor right next to a door that only hotel guest could use that exited out to the parking area very convinient for us. the first two nights were great; the third night foot traffic in the hall picked up and apparently other guest were unaware of the noise that exit door caused when closing. i called the front desk to ask if this door was --hr access they said it was asked what the problem was and gladly moved us up - floor away from the door and to a nicer room which was a nice surprise. the lobby of the hotel is very nice and the staff very helpful. i would definitely stay here again if i travel back to denver.',happy
id24975,' easy to find in a convenient location off the i---. $-- a day parking in a mostly empty parking garage seemed a bit steep. rooms very clean and comfortable and serviced very well. our first night was hampered by one heck of a noisy party on the floor above us which went into the wee hours. the breakfast buffet was sub standard with very few choices all badly done. the plot seems to be to get you to choose from the breakfast menu and pay through the nose. our room rate included breakfast but it took a while to get this straight with the hotel. the service on our second morning was hopeless. had to beg (almost) for coffee. the swimming pool was freezing which was a disappointment for our kids. the in-house coffee bar didnt open for the - days we were there.but philly has loads to see and do - the phlash bus service goes from almost outside the hotel and is a cheap way to see all the sights. south st is a short walk away and offered lots of affordable dining choices - the south st diner and pietro is pizza place were both good. the best bet is to avoid using in house dining and make the most of what is available outside.',not_happy
id24976,' my kids treated me to the mother is day brunch at the radisson cross keys and it was delightful. the selection of foods from fresh fruits and salads to make to order omelets and waffles with may side dishes and tempting desserts was both festive and delicious. all of the staff were very friendly and wished me happy mother is day and our very sweet server presented me with a long-stemmed rose and kept the mimosas coming. this was the perfect start for a beautiful mother is day. thanks!',happy
id24977,' we stayed - nights at the washington sofitel; the hotel is situated in a great place to explore all the main sites of d.c.. the white house is one block away the mall and it is museums are about a -- minute walk. there is a subway station about - min walk away. the hotel is very clean and staff very efficient and mostly friendly. rooms are a decent size with a nice big bathroom with shower and separate bath. big lcd tv bose clock radio are always a plus. we tried the restaurant twice food was of a high quality and the service was very professional and friendly. room service meals were very substantial and also of a high quality. free tea and coffee in the bar in the mornings is a nice way to start the day! downsides: those stupid fridges that automatically charge you when you remove (or even pick up and look at) items. area is a bit dead after business hours and on the weekend with most premises closed. no free internet.',happy
id24978,' i traveled to san antonio early april for a conference and had the pleasure of staying at the westin riverwalk. the hotel is located on the riverwalk and for those who have not been; it is a beautful brick and stone walkway in the middle of the city which goes for what seems forever. along your walk through the city you would see many shops and eateries all in a safe and fun environment. the hotel staff at the westin were very pleasant and courteous. our conference served dining room service one particular server noticed i had not eaten my breakfast and wondered if the meal was not to my liking. i have an allergy to eggs so i could not eat them but was to pick at the other offerings of pastry and hash browns. the gentlemen is name was luis s. and worked as a banquet server. luis insisted that he offer me a fruit plate due to my not being able to eat the eggs. in a short amount of time luis brought me a huge plate of fresh fruit additional coffee and juice. he definately went out of his way to accomidate me. so refreshing to see such nice service !! the rooms were very large clean and mine had an enormous king bed. the bathrooms were very nice and large. coffee and an ironing board were there along with a huge tv. it was a nice visit and i enjoyed the conference. hopefully we will get the chance to return to the westin riverwalk next year!',happy
id24979,' we stayed in a club room for three nights and were very pleased. the room was large with lots of drawer and closet space the bed was comfortable and the shower pressure was strong. the free breakfast that came with the room was more substantial and tastier than most executive floor breakfasts at other chains. the appetizers in the evening were good too. i like beer and was impressed with the selection. when we discovered during the first night that we had a crying baby next door the front desk was very helpful the next morning in moving us to another room. the swimming pool on the roof was very handy when it became very hot. the hotel was centrally located near a lot of music clubs and some good restaurants.',happy
id24980,' the hotel was very nice very inviting lobby. the front desk at times seemed like it could have a few more people working as it could get backed up. they managed to get two rooms together for our party with a great view. they were very nice and helpful but they got backed up. the restaurant on sight was good for dinner we ate late (we discovered downtown san diego pretty much shuts down on sunday nights) and they made us feel very welcome and did not rush us out. the sky bar on the roof is awesome and the staff is great. they gave us blankets and we sat near a fire pit and under heated lights. the view is incredible. the fitness center is great had alot of room and great equipment just hope its not raining when you need to get there as it is outside near the sky bar. i love marriotts and will not stay anywhere else if i can help it. this hotel was very nice and i would recommend staying here. the hotel is a little off the beaten path but was doable.',happy
id24981,' stayed - nights at the hotel elysee and had a great vacation. we had never been to new york before so was unsure what to expect but was glad to be welcomed by a very friendly and accommodating staff. our room was larger then we expected not much of a view but we didnt come to new york to look out our window. room was clean but maybe a little tired but was obviously attended too regularly. in fact the hair dryer in the bathroom was broken when we arrived and although we never complained about it it was fixed a day later (obviously one of the cleaning staff noticed it and made sure it was taken care of). the only thing that was a bit of an annoyance was the elevator; it was very slow especially during busy times and the stairs where not accessible as another option (security reasons). the hotel is in a great location. -- min walk to central park rockefeller centre and times square also easy access to the subway. the hotel was also close to some great restaurants and shopping. the hotel also had a great lounge area which was a nice and quiet place to relax after a long day touring. we would gladly stay here again and recommend it to any of our friends.',happy
id24982,' stayed - nights in august and couldnt fault the hotel. clean and decent size room and bathroom. nice location just -- mins away from downtown crossing by foot. quiet and elegant. check in was a bit slow a few people ahead of me but otherwise it went smoothly. i highly recommend and will stay there again.',happy
id24983,' we stayed at the hotel monaco to celebrate our engagement. the hotel is absolutely beautiful on the inside! when walking up people may think this is a bad area of baltimore city it is actually a decent area but if you walk one or two blocks in the wrong direction you can end up somewhere you dont want to be. when we showed up the woman at the front desk knew of the special occasion and congratulated us. she checked us in very quickly and gave us maps of the area and recommendations for dinner. when we got the room we realized they had given us an upgrade front king suite to the mediterranean suite along with a complimentary bottle of wine. they called us after -- minutes of our arrival and asked how we liked the accommodations and they wondered if they could help us get reservations. we decided to make reservations at the restaurant attached the b&o brassiere. we walked into the restaurant and were congratulated on our engagement news spreads fast around this hotel. the food at b&o was decent. nothing to be overly excited about. however they do have amazing maple creme brulee. the waitress at the restaurant was okay not exceptional. the bathtub in this hotel room was massive like a swimming pool (not really)!! the bathroom altogether was big and beautiful! the room was massive with a large king sized bed. it was very clean and came with a complimentary goldfish for our stay i did feel bad that the fish was stuck in a tiny little bowl though. in the morning we ordered room service. the woman who took calls for room service was extremely professional and friendly. our food was brought up to us within -- minutes and we had everything we needed. the food was decent nothing special but not terrible. one thing i would say is bring your own sodas! a can of soda is $- in the mini bar! crazy! overall great hotel! i would stay again and would definitely recommend to friends and family.',happy
id24984,' myself and three girlfriends were all sharing one room but hey - we were staying at the waldorf! the room was large with two generous sized and very comfortable beds. we had a separate dressing room with wall to wall mirrored wardrobes with double doors leading to a large bathroom complete with huge mirror and marble washstand. after reading several reviews where people were disappointed with their rooms - we were thrilled with ours. the staff were all extremely friendly and helpful the service couldnt be faulted. rooms were clean and tidy there is a turn down service so dont leave stuff on your beds when you go out in the evening. towels were changed twice a day even when wed left them out to dry. one down side for us english ladies was that there are no tea-making facilities but we had brought our own travel kettle and tea-bags after being fore-warned by other reviews. take the time to have a look at the exhibition of old photos and memorabilia in the lobby and visit the ballroom and starlight bar - fabulous art decco decor. apparently there is a guided tour of the hotel but only on thursdays so we missed that. we had one rather decadent night drinking champagne in the piano bar where we were spoilt rotten by the most lovely waiter who brought us complimentory savoury nibbles then dainty cakes then chocolate desserts in champagne glasses - with the third bottle of champers also being on the house we had a lovely memorable evening - hic!',happy
id24985,' i stayed here for business and the room was very nice and clean. they upgraded me from a queen to a king bed which was very nice. the room was very spacious and i liked the decor. the shower had an adjustable head that youre supposed to be able to pull off. they made it so you couldnt remove it and put it on a sliding rail. normally this wouldnt be a problem but it was only - high. im a little over - and had to kind of bend down awkwardly in order to have the water hit my head or face. i thought this was kind of odd. i really wish they had free wifi as i was here for business and didnt want to pay for it. i used the parking valet and they were great. fast service and very nice. i didnt have much time to look around but it was nice seeing the stars in front of the hotel and walking around. it looks like there are a lot of things to do very close by but i didnt have the extra time.',happy
id24986,' hotel is what you should expect -- a clean basic room. the streetcar stops literally at the parking lot driveway. perfect for an economical stay carlessly connected to downtown.',not_happy
id24987,' this hotel is the least expensive of any in the area. it is right across the street from george washington university right next door to james madison is private home when he was president close to the yellow line on the double decker tour bus route and the rooms were so large i was shocked. there were several places to eat in the area we could walk to and room service was fairly quick and tasty. the doorman always was available to hail a cab or just open the door. the regular room we reserved had a kitchen area (big drawback was no microwave) with a small table to sit at for coffee in the morning. i wake early katherine sleeps late. so we loved me being able to sit away from her and have my morning while she snoozed. iron and ironing board and more pillows on the bed than should be legal. warning if you like small flat pillows you may not be very . i had some trouble getting a good night is sleep with the staypuff ones they have. we were in the middle of one of the worst vacations on record. lost luggage car service was late at the airport one in a couple who were friends and had agreed to show us around the city was having some issues and they spilled over to nearly derail my --th birthday katherine caught a tragic cold and ran fever for two days. after one night we were moments away from changing our flights and go home. but the hotel was so close to everything we wanted to do the service was so wonderful and the idea of letting so many unforeseeable external problems ruin our dc trip was out of the question. we pressed on. the hotel is an old apartment building and has a home like feel to it as opposed to the coldness of most chains and the halls werent --- yards long. the elevators are quite old and therefor small. one is barely big enough for two people and luggage. the other is larger...just be patient. the bar had a nice selection of scotch and that always makes me . i spent my birthday evening there because katherine was sick and our host friends were no where to be found. i ordered a very expensive scotch to treat myself and when i asked the barkeep for another he politely warned me of its cost. i thought that was very sweet of him. but i had it anyway. he could have given it to me gratis since i was celebrating my birthday alone. but it wasnt his call and i get it. but the hotel had fabulous lobby and door service free wifi in the rooms decent but the usual over priced room service and a great location. i think unless we can one day splurge for the willard this will be where we land next time in dc. because well be back when no one is sick!',happy
id24988,' we stayed in this hotel for - nights having travelled from new york and i must say we were expecting better. on arrival we were told that our room had - beds now we had just got married and thought bit early for that we were offered an upgrade at -- dollars per night which we took room was nice but kinda what we expected in the first place. unfortunately you cannot close the room door quietly and as a result there is a constant banging as people exit and enter. had food first night good service average food. this is a large hotel which is quite impersonal we stayed in a kimpton in ny which was much better. on checkout day our bill was put under our door you can imagine my shock when they had failed to take into account we had pre paid! doormen were very nice but im afraid we wouldnt rush back . on the plus side location is good and dc is great. for the price i am sure there must be better in the same vicinity.',not_happy
id24989,' i just stayed at the marriott this past weekend. i think it is very overated for the price. for $--- a night they gave me this small tiny room in a corner on the -rd floor conference area. when i asked the bellhop if all the rooms were this small he said they were all the same size. i understand this is -star hotel but the rooms were nothing special. do yourself a favor and save yourself some money. go across the street to the marriott courtyard and get a bigger room for half the price.',not_happy
id24990,' a business trip that took more time than planned required that i find a hotel. as it is conveniently located to the office that i was visiting i called the hotel. the staff was very accomodating and made special effort to ensure a room was available. the room was recently renovated very clean and very comfortable. i have stayed at this hotel several times over the last -- months. the staff is excellent. ms. y. pineda at the front desk is always professional efficient and pleasant. i will use this hotel again when traveling to this area.',happy
id24991,' this is the second time we have stayed at the comfort inn downtown. the location cant be beat. there was a glitch when we arrived in that our reservation could not be found. i had booked a good price on-line not at the choice hotels website. the desk agent was great. she put us in a beautiful room and said it would be figured out by the manager when he was on duty. it did get figured out but we had been given a king room on floor -- (top floor) with sweeping views of downtown. the bathrooms are being renovated and we got one that had been redone. it was very very nice. the corner rooms are best because they have windows that go around the corner. very excellent mattress perhaps the best we ever had in a hotel. excellent internet access connected or wireless. breakfast is good. there are hot items every morning. every staff person we came in contact with was gracious and helpful. we highly recommend the comfort inn downtown.',happy
id24992,' havent stayed at this hotel for several years and what a huge disappointment on my return. the location is spot on - close to the hancock water tower place and the shops at --- michigan. hotel is steps from michigan with all chicago has to offer....and that is all the pros i can say about this westin. despite my cheery greetings at check-in i was met by a bit of a sour puss who gave me the usual room by the elevator but for $-- for a one night stay that was ok. someone else mentioned a renovation of the rooms but mine (with the exception of the carpet) was like a backwoods motel -. peeling paint and chipped and dated furniture. even the heavenly bed had fallen from grace..sunken in the middle and tired grey white bedding. concierge was also miserable...argued with me that there was a chicago where mag in my room when there wasnt..i did have a ratty stained print out of hotel services. had to turn the pages with my nails then wash my hands. yuk - also do not spend $-- to park your car. that is outrageous and at the next block (- mins walk) on the same side of the street there is a $-- a night garage with in and out allowed. if you get this hotel for around $--- then the location is worth it otherwise there are far better hotels in chicago with staff that make you feel welcome.',not_happy
id24993,' i recently stayed at the hilton after running away from the sheraton austin (see that review) while in austin on business. the club floor level offered a standard but comfortable top hotel floor room access to the club lounge for average evening snacks and booze you need to pay for and not much else. the health club is worth the $-- for the steam room itself - a good way to unwind after a stressful day. as for the stay i was up until -am in my bed on the --th floor listening to the thumping music coming from -th st below. not too happy about this especially when having to get to the airport at -am. be sure to book a room on the west side (uneven numbered rooms) if you decide to stay. all in all it was a hilton. not the best but certainly not the worst. i would have been more upset if i spent my own money to stay.',not_happy
id24994,' great location in midtown close to times square and central park. a no thrill hotel in nyc but the service is excellent and rooms are very big for nyc. comfortable and clean!',happy
id24995,' a basic value hotel.cant complain for the price. it was safe and clean.',not_happy
id24996,' it was an awesome stay for a short visit to the city from our home in castle rock.',happy
id24997,' we arrived the day before snowmageddon . the hotel was not crowded and the city of baltimore was a mess. airlines cancelled you name it. the skeleton staff (those that could get to work) were simply outstanding. my overstay was greeted with discounting instead of goughing. as for the hotel pet friendly hour really fantastic interior decorating. convenient to mount vernon as well as the waterfront; but out of the waterfront crowd. great value great staff and a beautiful historic building. it was my first kimpton hotel visit but will not be my last.',happy
id24998,' the seaport is in an excellent location for those attending conventions a-o meetings at the new convention center; it is a good location for many other other purposes and just a short walk away it is the closest hotel to the bank of america pavillion a performance venue. parking both self- and valet- are convenient and rates while not cheap (this is boston) include in-and-out privileges. the seaport has a highly-rated upscale restaurant the aura and an early-morning to late afternoon bakery cafe snack bar as well as -- hour room service . contrary to other reviews on this site the seaport is a short walk from eateries of various price cuisine and formality levels including the barking crab daily catch anthony is pier - seaport bar and grill yankee lobster company the brand-new ultra-modern ltk ( legal test kitchen of the legal fish company empire) the no-name restaurant a chinese restaurant and the breakfast-lunch cafeteria of the boston world trade center (weekdays only). a new panini restaurant is about to open a block away. the just-opened (june ----) westin convention center hotel with its facilities is a short walk away so the seaport is not an isolated hotel. we occupied an attractive one-bedroom corner suite #---- with a partial harbor view while attending a convention at the neighboring convention center. it was not large for a suite but we were impressed by the attractive and thoughtful layout and details which made it extremely practical and comfortable (which is a pleasure compared to so many boutique hotels which sacrifice practicality and comfort for stylishness). on request the seaport will empty your minibar so that you may use it for your own (refrigerated) storage. rooms include many mod cons (e.g. a bose wave radio-cd player as the clock radio and a laptop-size complimentary electronic safe) and good communications options including complimentary wired and wireless broadband public spaces wireless-equipped and public computers in the lobby. thoughtful touches include free loaner lan cables on the desk in the room. the hotel has a business center; if guests need as i did to print out documents the printme system allows printing from your room to a high-quality color printer in the business center another complimentary service. (the center is open by guest room-keys -- hours a day and is staffed during the day.) outstanding service though was the high point of our five-day stay. we were pleasantly surprised in a completely non-tipping environment at how eager without being obsequious every staff member we encountered seemed to be to serve us. rooms are not cheap as few are in boston but are comprable to other similarly situated hotels which may get you with add-ons like daily broadband access fees and no free auto in-and-out. we thought the seaport served our needs oustandingly.',happy
id24999,' i stayed at the san carlos hotel for business in november ----. i found the service exceptional the room price high (it was over the holiday season) and the breakfast satisfactory. my room had a small kitchenette which had i been traveling on vacation perhaps i would have used but being on a business trip i only walked by in order to get to the bedroom area. the hotel has an eye for detail and i enjoyed the small luxury feel but it is not a requirement for me when im in new york. i spend about -- hours outside of my hotel room on average per day so while the san carlos would probably be a nice place to actually spend some time in the hotel room i never do so it is a bit lost on me.',happy
id25000,' if you are staying at the philadelphia airport there are not a lot of good options. marriott is the best of the bunch among very average choices and ofter prohibitively expensive. when that is the case i choose either sheraton suites or aloft depending on price with sheraton being my preferred choice. sheraton suites is certainly showing its age these days and could use an update. it is in the same part as the aloft and - points and all hotels share the same shuttle service. the hotel is a standard american airport hotel and cannot be recommended as a must stay but cannot be faulted either as it gets the job done. i look forward to when the hotel is refurbished but at $--- aaa rate there are much worse options.',not_happy
id25001,' excellent hotel with very minimalist decor in an excellent location close to quincy market and the harbour. also close to all subway stations. staff ( dressed in jeans and waistcoats ) were extremely friendly and welcoming. continental breakfast was excellent. bathroom and bedroom very modern wood-tiled floors. would recommend this hotel and would definitely go back there myself.',happy
id25002,' my wife and i stayed at this marriott for a weekend getaway. it is a perfect location for walking to anywhere in downtown charlotte. most of the best restaurants are just a block or two away. the room itself was just an average size but was nicely furnished. the bathroom was smaller than what i expected. the bed was very comfortable with extra pillows at our request. the cable service had the usual selection of channels but did not have any local weather except for the weather channel. both of us especially enjoyed breakfast in the hotel restaurant that was included in our breakfast rate (an extra $-- per night). if you enjoy breakfast this is a great deal! the food was excellent and included made-to-order pancakes omelets and waffles along with a wide variety of hot and cold foods on the buffet. the service in the restaurant was excellent also. we requested an early check-in (-pm) and a late check-out (-pm) and had no problem getting either one.',happy
id25003,' this hotel really was the icing on the cake for our first trip to new york.  although we arrived early our room was already ready and we were able to check in straight away.  we stayed - nights over new year and were in a superior queen room on top floor and were very impressed.  there was loads of space which made it a perfect place to chill out after a long day sight seeing and the added luxuries of coffee maker ipod dock and free wifi were a real bonus.  although pretty restricted we even had a view onto broadway where we were able to see all the crowds start to gather on new years eve.   breakfast is an informal continental buffet which suited us perfectly.  there is quite a lot on offer from cereal porridge bagelsfruit to muffins and pastries certainly enough to fill you up for the day.  also the takeaway cups for juice and coffee meant that you could take a drink back up to your room or out with you if on the go.   we also enjoyed wine hour which takes place every afternoon at -pm.  again this was very informal and was a really nice touch put on by hotel.  this was turned into a champagne reception on new years eve which was a great start to the evening.  all the staff were so friendly and accomodating and the concierge were really helpful when we were planning our trips especially when we were advised to get fast track ticket when visiting empire state building! this perfectly located boutique style hotel is the pefect choice for seeing all the sights and to experience the comfort of a home from home with added benefits and mod cons. we will definately be reccommending the pearl to all our friends an family.',happy
id25004,' friendly staff great location to times square very expensive room rates not worth the premium over comparable hotels.',happy
id25005,' i love to go brewsters mainly because of chris service. she is a great bartender and you get to sample the beer before buying it. the ambiance is right and she is always smiling and so you know that it is always pleasant to be here. it is comfortable & clean and burgers are just delicious~',happy
id25006,' i spent - nights at the palmer house hilton as part of a conference. after reading some of the reviews i was uncertain what to expect of my stay. i was pleasantly surprised! my room was on the --th floor on the side near the train. it was not a factor as i did not hear it after going to sleep nor were any of my neighbors noisy! the rooms are cozy with excellent beds! the concierge was most helpful as were the front desk staff when i had issues with the business center. the restaurant is very good and the staff were pleasant and friendly. the location is perfect for the art institute of chicago and symphony hall and is only - blocks from macy is-marshall field. the train for ohare is a couple of blocks away. overall if i were to be in chicago i would stay here.',happy
id25007,' have enjoyed many stays in this-our favorite- city located hotel. note: overnight parking fees are about $-- ---hrs.',happy
id25008,' i have just returned from a fantastic trip of new york city. my first stay was at a hotel from hell on ---th street before my sister introduced me to the morningside inn hotel on the upper west side. my nearly - week stay there was a breath of fresh air compared to the previous hotel. it was clean quiet the staff was efficient and friendly and the manager is an absolute gem of a person. there was a phone and fridge in each room and a kitchen fitted with a stove microwave and cupboards on each floor. the common bathroom was shared by four rooms but that was ok as i never had to wait. the room had window ac which was a bit loud but bearable and the window in the room couldnt open. the location is excellent as it is within walking distance to restaurants a supermarket pharmacy banks fruit & veg markets the subway and even a very good jazz bar. there is also some small theatres close by where you can watch live theatre. i would definitely stay there again and would highly recommend it for the budget conscious traveller looking for good clean affordable accommodation close to all the major attractions but in a nice quiet area. also good value for money for long-term stays as the rates are very reasonable. for an unrated hotel i give it two thumbs up. dubai united arab emirates',happy
id25009,' i just stayed at the columbus this past weekend. the staff was very nice and attentive from the front desk to the housekeepers to the valet. i booked a junior suite which was clean and although not the biggest junior suite very comfortable. the food in the bar and restaurant are worth the trip! ($-. for the best turkey club ive ever had! great value! i would have paid $-. for --- of it that is how good the food is not snotty as a pervious reviewer stated) i wish i could order room service everyday from this hotel yum! the bathroom is the smallest bathroom i have ever seen or used in my life. no counterspace no floor space very very cramped and they do not have any rooms with a bathtub not even the largest suite! i would stay here again next time im in columbus. not for the bathroom but for the food and service!',happy
id25010,' we stayed here for our anniversary night. first of all reserving the room online was a great experience. hyatt gave us lots of options and there were a lot of packages to choose from. we got a great rate for a friday night and we were given the option to pay a little more to upgrade our room (which we didnt.) we chose the self park option. once you get to the elevator and choose lobby there is a path to a door that has avis located inside then there is another elevator to take to the actual lobby. odd but you just have to pay attention. we checked in at -:-- pm and all they had were double bed rooms available which is not what i reserved. our room was not ready yet apparently even at -:-- pm! we had to rush to dinner reservations so we had no choice but to take the room. we only used the room to change and went off to dinner (moshulu which is only a short walk away and highly reccomended). upon our return we went back to see if we could change our room to the king and we were able to (woo hoo!) both hotel personnel we dealt with were friendly and professional. our double room had the city view which was quite nice. our king room had the water view which was equally as nice. both views were awesome. beds were super comfy no outside noise could be heard room was clean really no complaints about the room at all it was quite nice. found the pool and fitness center and it was very nice as well. we had a few drinks in the hotel bar where there was a jazz band playing which was not our scene but was very nice anyway. we ended up walking around and found a huge strip of bars and had a few drinks at a few different places there. i wanted to have breakfast at the hotel in the morning but decided against it last minutejust wanted to get home. parking was $-- and they added it to our total bill. overall a wonderful stay and i normally do not say this after visiting places but i really cannot wait to go back again!! penns landing is really very nice and id stay here to enjoy it all again.',happy
id25011,' i had a better experience than what i thought i would have overall. no real negatives. there was a blizzard but i had a nice view (i asked - they gave). good bed with lots of nice pillows a dual showerhead v. clean room service was prompt front desk was courteous housekeeping friendly. my only real complaint was there was no mini-bar-fridge. this is an older more traditionally furnished hotel but still fairly nice - or at least my room was. the concierge gave us free dining certificates for mccormick and schmicks. once there we were told they were not supposed to hand those out. in turn the restaurant mgr. gave us - dining certificates and a round of drinks (ticket) to make up for the confusion. the food at this restaurant is very good. quality seafood. fyi the four seasons is around the corner if you are looking for a more elegant less pretentious lounge. i had afternoon tea there. excellent with excellent service. about $-- pp w-out the champagne. i booked through hotwire w- a fee of about $--- per night. the daily rate through the reservation desk was $--- per night. even though spg is listed as a partner this hotel is privately managed so i wouldnt have been able to use my spg benefits or get airline miles. i would stay here again even though i dont like huge corporate hotels very much. the location is pretty convenient to anything you might want to do in the city. both the green line and orange line are fairly close and the doorman will fetch you a cab at the front entrance like most nice hotels.',happy
id25012,' we stayed for one night after flying in from the uk and had a king room which although clean and fresh was a little on the small side. we also stayed for - nights at the end of our trip; this time we had booked a one bedroom suite and we were not disappointed. the suite (on the -th floor) was huge and had - bathrooms. the bedroom was a corner room with floor to ceiling windows which afforded lovely views over the marina and bay. the hotel cafe was good for breakfast and there are several restaurants within walking distance - jimmy is famous ale tavern being one of them - good food and cocktails. free parking. would stay here again if in the area and would definitely pay the extra for a suite.',happy
id25013,' --- feet from times square!!! in the middle of it all but with no noise in the room. modern decor beautiful and very clean. everyone smiles and asks you how youre doing (from the bellboy to the front desk to the housekeeper). they offered an umbrella',happy
id25014,' just spent the night at sofitel for a birthday staycation. third or fourth time i have stayed and wonderful as always. beautiful lobby spacious jr. suite very comfortable bed gorgeous view of the city. very friendly staff superb concierge',happy
id25015,' i attended a large (-----) convention in san antonio and did not want to spend --- dollars or more a night for a room for - days which was the going rate if i booked through the convention. i amde my reservation directly with studio-. i did book - months before the convention. it only took me -- minutes to get downtown and parked every day. the hotel was clean comfortable and quiet. the hot water was plentiful the air conditioner worked great and the door locked securly. housekeeping was minimal but you do know of this ahead of time. a dish brush and detergent was not provided but i new of this ahead of time and hit a dollar store for supplies. wi-fi was -.-- for a month and worked great. no com port blocks or band width limits that you encounter frequently. great grocery store and a taqueria less than a mile away. this property is truly a great value for the money. i met fellow convention attendees that were paying twice as much as i did for rooms and service that were equal to mine. i heard some stories about the downtown hotels being overwhelmed. - hour waits to check in. airport shuttles taking hours. hot water running out. -- minute waits for an elavtor. parking nightmares lost car keys lost cars. -- bucks each time to get your car. these were the --- and up per night properties. i will stay in this property again when i return to san antonio which has now become my favorite city.',happy
id25016,' i remember when i first heard that the old reliant building was being made into a hotel. i was fascinated with the architecture as many chicagoans (and others) were and are. when it was done i remember thinking i am going to stay there someday. as a poor graduate student this was a long time off. fast forward more years than it should have been and my husband and i were there for our seventh anniversary. when i made the reservation i noted that this was our anniversary. when we checked in the friendly and efficient front desk employee confirmed that it was so and wished us a anniversary. i was pleased by this as ive indicated special occasions in the past here and there and rarely have received any acknowledgement. about fifteen minutes after we checked in a member of the concierge staff came to our door with a bottle of champagne and a sweet note from the concierge staff. such a nice surprise! the room by the way was lovely. the reliant was an office building and in the style of the day there were several hallways with small offices lining the hall each of which having a door with a frosted glass window. these offices are now the rooms and they retain the original doors and hardware including the mail slot. the doors also use actual keys which is a nice touch. the bed was comfortable the minibar well-stocked and the view lovely. even being a local i never tire of the downtown look even if i cant see the lake. we had a drinks at the bar upon returning from dinner-what a great space! period yet modern. plus my manhattan was awesome. i admit i am easily pleased. i enjoy eating out and staying in hotels and usually have a good time at most. however i would have to say that this was one of my top stays and i will definitely be returning and recommending. classic chicago architecture perfect location and modern amenities=superb experience.',happy
id25017,' if you want to stay downtown (which i did because of a conference but otherwise wouldnt recommend) it is good value for your money. it is an ok place to stay in i didnt encounter any problems. the tv was nice had a lot of channels and the room was nice and tidy although a bit small. the breakfast was limited and not at all what i expect from a continental breakfast but it is something you can overcome. the neighbourhood is a bit less nice with big roads and interesting types wandering around but i didnt feel threatened or anything. so all in all: if you want to stay downtown its ok value for your money.',not_happy
id25018,' ive been to a number of four seasons throughout the world and unfortunately i cant rank this as high or even up to par as the others. was here for a few days for business and just a number of things that made it an ok experience. i had them sync my profile to my reservation and my wife called to let them know it was my birthday and usually fs would deliver a small dessert but nothing. this type of gesture is what sets fs apart from other hotels. as far as ambiance goes the hotel feels old. chandelier lighting in the elevator looked dusty the doors to the room feel like the tarnish is fading small bathrooms (the shower door swings over the toilet). im not used to seeing that from a fs. tv reception went in and out. the spa and pool are small - not really a spa more like a small semi private gym. as a two lane lap pool not something kids could just splash around freely. seems like bldg is shared with apartment owners and not just hotel guest - saw a lot of people in elevators with dogs. service not quite consistently there and never felt that they were over achieving to please. however hotel is in ideal location. it is connected to a shopping mall near a lot of stores (i.e. magnificent mile) gino is pizza garretts popcorn and a short -- walk to the red line. concierge and valet were very helpful. to me the true fs service takes care of the little things. they know your name they anticipate your needs look for ways to solve problems (example: -- people waiting half hour for a cab on a weekday morning will just kick start a bad day - thought they would just pull some town cars to help. here was a perfect opportunity to make it better but instead people just stood in a partly shielded taxi area with wind and rain blowing without the heatlamps on). if i could score half stars i would have given my experience a -.- rating it is good better than average but not very good. if i was traveling with family i might consider another location - i dont recall seeing that they have a kids for all seasons pgm here.',happy
id25019,' excellent service efficiency of staff ability of the hotel staff to deliver a great experience throughout the stay. thank you',happy
id25020,' the dolce hayes mansion is by far the best hidden secret in san jose calif. the service is superb from the moment you check in to check out. i really mean literally mean from the front desk up to the gm who met us personally asked if we needed anything. we never experienced hospitality like this ever before. the rooms were great and very clean and the food in the restaurant was the best. we will definitely return here every time we are in san jose.',happy
id25021,' i picked this hotel thinking it is part of the hilton family so it will be nice. the first thing i was told when checkign in is that there is breakfast for $--.-- per person! when we went to breaksfast...the bread was stale and hard the eggs did not come the way i ordered them the fruit was not fresh and the strawberried had mold on them!! and when i told the staff she didnt even apologize. also the rooms are not sound proof at all!! i heard everything people were saying in the rooms next to me....and at some point at night there was someone banging on the door next to my room! the hotel however is situated in a nice area close to everything aquarium shops etc.',not_happy
id25022,' i loved staying at this marriott. the building is really cool (you feel like youre in an old movie when you walk in) the service was great (really nice front desk staff) the breakfast buffett (albeit a bit pricey) was delicious and the location was great. and all for an advanced purchase rate of $-- per night. unbelieveable! i highly recommend scheduling a private dinner downstairs in the old bank vault converted into a conference room. very cool. id stay here again for sure! this place changed my perception of a courtyard marriott forever!',happy
id25023,' good: rooms are clean and comfortable better: dogs stay at no charge best: free parking and within walking distance to downtown seattle pike place market space needle etc.',happy
id25024,' we spent a week at jurys boston and was very pleased with the place. the staff were very welcoming and helpful. the room was spotless and was a good size. also the bar-restaurant located at the lower level of the hotels was really good. choice of bar food was great. for the price i recommend this hotel. great location to all the main spots in boston',happy
id25025,' six days in a hotel can be tough. but not here....after working a long day away from home this hotel is where you want ti be. you will really enjiy the friendly service clean rooms great open bar & sushi! this is the place to stay in diwntown chicago.',happy
id25026,' when coming to denver you need to determine if you are like me and some of my friends looking for a little indulgence during your work stay. the oxford boasts a number of rooms with deep soaking tubs and the related amenities. while the hotel is charming with a fireplace that is real in the reception area reading nooks and rooms furnished in period the staff pampers as well as the tubs! i was there during a storm and took advantage of their town car service and the bath valet. my only disappointment was not seeing the ghost that they claim lives there. perhaps next time?',happy
id25027,' nine women....yes - women went to hollywood. before we left i read many reviews on the magic castle hotel and it always had positive responses. the hotel was located in a great location if you wanted to walk to hollywood blvd (stars on the sidewalk) the kodak theater and the chinese theater. the hotel staff was on the ball and every hotel should be trained by them. if they did not have something you needed they were going to do their best to accomodate you. i have never been treated so nice. the hotel is a little on the older side but the rooms were really spacious and very clean. the daily weather card was a nice touch too. the continental breakfast was tasty and brought in every morning from their local bakery. i really recommend the magic castle and if i were to go to hollywood again i would stay their in a skinny minute. great job hotel staff!!',happy
id25028,' we had a very nice stay. the hotel is a little old but was very clean and our room was nice. we had a great view of the river and jacksonville landing whice is just a short walk down the river. the staff was great and very helpful. i would stay here again.',happy
id25029,' the sheraton hotel is located close to the prudential center and therefor close to the business life of boston. especially the friendly staff and the luxurious decoration of the hotel highlight its top position in the capital of ma. the rooms are very spacious well designed and very clean. furthermore i can recommend the excellent breakfast buffet!',happy
id25030,' yes the location is wonderful if you are travelling by train and the rooms are not bad but noise is the mitigating factor at this hotel. rowdy pub crawlers spill over into the hotel and the hotel must have forgotten the soundproofing during the last renovation. also the elevators can be quite slow when the place is full.',not_happy
id25031,' i stayed at the astor on the park - times this year it is small but very clean great customer service! i love that the park is right across from the hotel. i would recommend this hotel to everyone for a great price you are getting great service! i will be taking my kids in - weeks.',happy
id25032,' the hotel is at an excellent location conveniently close to the city center and to the museums. plenty of places to eat within short walking distance (especially if you like chinese food). the rooms are large there is free internet (both cable and wifi). two tvs in the room. the bath is a bit old. the elevators are very slow. parking is over $-- per day. one of our beds sagged in the middle.',not_happy
id25033,' i stayed here for a weekend in july ---- and loved this elegant boutique-style baseball-themed hotel from the moment i arrived. the doormen are pleasant and welcoming the check in staff are courteous and welcoming and informative and to help the restaurant staff remained professional regardless of how busy it was and the bar staff were good too. i didnt like the barmaid uniforms though they were a bit tacky and a bit seedy. i stayed in a king room. the room was spacious and very well presented with a desk area huge king sized bed facing the wardrobe and tv cabinet which also housed the in-room laptop safe. the en-suite was also very nice but when the shower curtain is closed there is no light in the bath-shower. the towels are extra thick and fluffy and the aveda toiletries were gratefully received. the bed was very comfortable there were loads of pillows all soft and squishy and perfect. there is plenty of space to hang clothes and i used the same-day laundry service which was great. the breakfast is not included in the room rate. there is a choice of buffet (includes cooked to order eggs-omelette) or a la carte for breakfast. i ate from the buffet the first morning and ordered from the menu the second morning both options were very tasty and fresh. we also enjoyed an early meal before the ball game and a late snack afterwards and the food was good. then we enjoyed sitting at the bar talking about the game with other guests while we had a few cocktails before bedtime. check out was very efficient. during my weekend in houston i visited the arboretum at memorial park it is well worth a visit. i also walked the short distance to discovery green to enjoy the hot sunshine and read my book and generally relax. if there is a baseball game on in town you should go there is a great atmosphere in the stadium and it is literally across the road from the hotel. the location of the hotel was perfect for my time in houston and the valet parking made it easy to arrive and to leave. i am sure i will visit houston again at some time in the future and when i do this will be my first choice for a downtown hotel. inn at the ballpark truly is a diamond!',happy
id25034,' stayed for - days in late may. we booked a luxury king room which was relatively expensive given other places we have stayed...the room was the unremarkable part. breakfast in the brasserie was very good and the usual american service was overly polite however after being asked how i was that morning for the -rd or -th time the experience diminished! the roof top pool and seating area is first class. to lay back and relax with a drink looking at the high-rise tower blocks surrounding you was sureal. there is a gym on the -th floor which is well equipped and quiet...all in all a good restaurant ok gym ok location and service untemarkable room.ok i guess is the word of the review.',happy
id25035,' i couldnt believe it when i had to pay an additonal $-- to park my car. you would think that if your spending the night parking would be free. plus another additional charge of $- for internet access. room was acceptable except i could hear people walking in the room above me so needless to say i didnt get a good night sleep. the cafe where i had breakfast i was seated at the table but never was helped to take my order. i will stay at another hotel in the area that has free parking free internet access and free continental breakfast. i wont be back.',not_happy
id25036,' we stayed at the essex october -- through the --st. upon arrival we requested a king room with a park view instead of the queen-park view room we had reserved and were told nothing was available. our queen room on the -th floor was impossibly small so we called to say we needed a larger room. our bellman got on the phone and suddenly a king room park view on the -th floor was available. we werent crazy about being on the -th floor as we had requested an upper floor but the king room was so much nicer than the queen that we stayed put. on our third night we seemed to have a smoker on our non-smoking floor. this person smoked late into the night. we never complained but others on the floor did since we saw security sniffing at everyones doors. finally on the sixth day we asked to be moved since the smoker could not be aprehended and he didnt seem to be leaving. we were immediately given a king-park view on the --th floor which had a much nicer view and less traffic noise. other than having to switch rooms everything else was wonderful. to a person the staff was friendly and excellent. the bar downstairs is cosy and a pleasure to have a drink before going to our room. the carpets in the room could use a cleaning but otherwise everything was great. my one complaint is the lack of a coffee maker in the room and the extremely expensive room service menu. i would gladly stay here anytime. just be sure to pay for a park view and a king room.',happy
id25037,' the staff was fantastic in their attention to detail: from a clean and maintenance free room to a peaceful pause from the hetic requirements of work during my business trip. the check-in and check-out was super smooth and the services provided were above the norm of other hotels i have stayed in during my -- years of traveling. the staff reminded me of the wonderful customer service i have received at european resorts. the entire hotel was clean and if it was not the staff were immediately on the scene to polish or clean-up the problem. location was perfect sitting on the edge of the campus and to many wonderful restaurants. please ask about the history of the hotel! great stay.',happy
id25038,' we love to visit our favorite places - the city and the fairmont. is clean detail oriented and with good location. walking distance to china town union square and more. we love nice room and service. this hotel is perfect .',happy
id25039,' stayed here for - nights on a getaway. loved it. every staff member we encountered was friendly and professional. our room was on a corner on the --th floor. it was well laid out with a great bed and a spacious bathroom. the location cant be beat! we flew in-out of newark. you can take the airport express bus for something like $-- roundtrip and it will drop you off --- blocks from the hotel. it may sound like a lot but manhattan north-south blocks are small. it is a quick walk from the bus drop off-pick up. the hotel is also only two short blocks from a subway station - and i might be stating the obvious here but you can get within walking distance of many many places in manhattan on the subway. do yourself a favor and if youre going to be in town for -+ days and doing a lot of exploring - get an unlimited ride metrocard. or if youre the walking type you can get to times square grand central central park park ave -th ave moma the united nations (i know im digressing) all on foot no subway required. it is tough to beat the hyatt -- for its location and modern feel. my only ding is like others have said - the charging for wifi is egregious. not only that - if you have more than one device - theyll charge you for all of them! would return in a heartbeat.',happy
id25040,' terrible hotel loud dirty rude employees. waited and hour to have our luggage sent up then after finally calling to find out where it was it came another half hour later. no phone books in the rooms which really stinks if you need to find a local number. called to have one sent up (never came) we went down to borrow one and it took - people at the front desk to come up with one. could not wait to get out of this place it was awful. it was just an unorganized mess. walls are paper thin chairs in bar are plastic. extrememly loud music is playing ----. definitely not for the -- something crowd. maybe the -- somethings if they dont care about where they are staying want to pay $--.-- for a drink and sit on plastic chairs. there was not rhyme or reason to this place it was just a mess. we had an awful stay. very dissapointed.',not_happy
id25041,' the hotel is caosy not too big and not too small. the room size was excellent there was space enough to accomodate our - bags and still had some room. the viewis not bad however you are not staying at the hotel rooms all the time. the breakfast is great and has all you need for a healthy various hot and cold breakfast. internet connection extremely fast and accessible. the staff members were extremely nice and plesant. they were very helpful and gave us some helpful advice. i loved being there and would defenitely choose this place every time i am visiting indianapolis. also so close to many restaurants to the circle center mall to monument center. also very easy to get a cab the hotel can help you do that.',happy
id25042,' nobody really aspires to stay at an airport hotel but if youre in that situation (more likely in detroit than many other cities) the airport westin doesnt suck. clean nice rooms okay food a friendly bartender -- and importantly a private security line into terminal -.',happy
id25043,' my spouse and i stayed at the palmer house for three nights in mid-august ----. as hilton hhonors diamond members we always check prices and availability for hilton-branded properties first. the location of this hotel appealed to us for several reasons. it is one block from the blue line so it is a snap to get there from ohare (monroe-dearborn). the hotel is on the same block as the red line which was handy for getting to our dinner at alinea (north-clybourne). the hotel is one block from the green line (monroe) which worked well for our visit to the frank lloyd wright is home and studio in oak park (harlem). the hotel spans nearly an entire city block with entrances on monroe wabash and state streets (there is no entrance from adams). there are two cvs pharmacies and two ---- convenience stores within a block of the hotel in case you are looking for a store purchase drinks and snacks for your room. the hotel is one block from michigan avenue millennium park grant park and the art institute. the public spaces of the hotel are gorgeous particularly the soaring painted ceiling in the lobby off which the lockwood restaurant and bar is found. the lobby itself has a bar surrounded by additional comfortable seating. potter is lounge is accessed from the street level where there is a starbucks and small shopping arcade (gift shop shoe store). the indoor pool is small but adequate. the hotel has an odd configuration. the lobby is on the second level not the street level so it is necessary to bring your luggage either up the escalator elevator or stairs to check in; however there is a bellman at the wabash street entrance. both the wabash street entrance and the monroe street entrances are staffed by doormen who can help you hail a taxi. it seems like the hotel is comprised of several different buildings along with several different elevator banks; it is necessary to find the correct elevator that will take you to your desired floor because not all elevators stop on all floors. the executive level elevators (and lounge) require key card access. keep in mind that many of the rooms are tiny! we checked in the day before online and after reading all the possible room options available to us we chose the description that stated large room large bathroom. other descriptions claimed small room small bathroom noisy room and the like so we felt that we got lucky with room -----. there was no upgrade offered to us as diamond members even though we had booked the second-to-lowest category of room (the lowest being a double room with one double bed); the hotel was not full either. upon seeing the room if that was a large room i would dread seeing what the small rooms looked like. although it would have been possible for the room to be a bit smaller (there was an arm chair in addition to a desk with a chair) i dont see how the bathroom could have been any smaller unless you had to stand in the bathtub or atop the toilet to close the door. the décor of the room was attractive and modern but the size prohibited us from enjoying a relaxing space. on the third day of our stay we didnt receive service on our room until about -:-- pm (despite departing the room at -:-- am) at which time we were showering and dressing for an early dinner. to be fair we asked the maid to return in an hour after we had departed for dinner and she did service our room while we were gone. the room had no mini-bar which we found odd - it is a quick and easy way for a hotel to make a few extra bucks on the guests - although in our room there was no space to allot for that amenity. our room had an interior courtyard view but at least it let in some natural light. our major complaint about the room occurred on the evening of our second night when my spouse dressing for dinner skimmed a bare foot along the dust ruffle of the bed and withdrew it with a used condom attached! it doesn’t get much more disgusting than that! we immediately telephoned the front desk - and our call was put on hold - then we called the concierge - and our call was placed on hold again - and finally we called the special guest services number (i think it we dialed -- on the phone) - also to be put on hold! because we were preparing to depart for dinner we attempted to stop by the executive lounge to voice our discovery (no one was manning the desk) as well as the concierge (where the lines were “a mile long”) and finally the hhonors front reception desk (where there were no long lines but where every desk attendant appeared to be waiting on the non-hhonors patrons). we just wanted to tell someone about our find as well as have it removed from our room but no one was available. later that evening we left a message with the front desk staff for the manager; we were told that no manager was on duty on weekends which is a bit disconcerting for a hotel of this size. we don’t understand how a routine cleaning of a room wouldn’t remove such a personal item. the room assumably had a thorough cleaning after the previous customer had checked-out and we ourselves had some type of service after our initial night stay. it wasnt as if my spouse had gotten on his hands and knees and looked under the bed or that we had arrived with an ultraviolet black light searching for “creepy crawlies” so there is no reason why a maid is vacuum cleaner did not uncover the condom. we spend a lot of nights in hotels some of them at lesser hilton properties than this full-service hilton (for example hampton inns and hilton garden inns) and never has this happened before! apparently spending extra money on a “better” properties guarantees you some extra personal-care items! we never received a call from the manager although we did receive a message from the maid asking us to call and discuss the matter which we didn’t have time to do. the executive lounge was a bit disappointing - extremely crowded on the weekends at both breakfast and evening cocktails. the breakfast buffet was small but adequate - pastries-muffins-bagels fresh fruit (whole not sliced) hard-cooked eggs sliced luncheon meats hot oatmeal yogurt juices flavored waters and coffee. the evening cocktail hour featured sliced fresh fruit fresh vegetables and dip and some hot hors doeuvre items along with complimentary non-alcoholic beverages. my spouse purchased a beer which was $-; im not sure if that was a deal as compared to what they were charging in the lobby bar nor could we compare the price to that of the mini-bar because our room didn’t have one. from the sizable crowds in the executive lounge it seems that everyone is either a gold or diamond hhonors member these days although no one really checked guests in and verified that they belonged there. we saw many extended families some with as many as - family members staking out places in the lounge and partaking of the freebies. key card access is required to access the lounge from the lobby or street level but with the many additional elevators and staircases in the hotel you can get around that if you know how. overall this was a disappointing stay and we would not recommend this hotel which is a shame really because the location is great. we could overlook the size of the room (even though it was billed as large but to us appeared small) but the whole used condom issue is pretty unforgivable!',not_happy
id25044,' we held a retirement luncheon in sauciety restaurant on oct -- ----. the food was delicious and plentiful. the service orchestrated by outlet manager aleksandar bogdanic was phenomenal. he and his team paid every attention to detail; the entire staff under his direction was warm friendly and professional. sales managers john sadek and kelly anderson were extremely accommodating in planning this event and meeting our price point. catering manager katie butler was instrumental in working a special customized menu with the restaurant chef. extraordinary customer service by all the associates. very government friendly!!!',happy
id25045,' this is a fantastic hotel. service was terrific. the beds are wonderful: very soft featherbeds that i could just sink into and not want to leave. the food at roys was very good especially the disassembled banana pie dessert. it is a little far from downtown but it is right next to a mall which expands the food options to some more basic less expensive places like bj is and an asian bistro. there is also a lovely wave pool with innertubes for floating. it is a very big place; so there is lots of walking to get from one side to another. id love to come back and see the spa and try that. my only complaint is that a hotel of this size should have more than two computers in the business center which was run by fedex kinko is. at -- cents a minute surely theyd recover the cost in a month. while the gift shop is terrific i think they can expand the business center a little into the gift shop and add a computer or two. it is very frustrating to have to wait to get on a computer when a big convention is going on.',happy
id25046,' the hotel in more like a motel and very basic the elevator does not work the reception was very drap rooms are big and clean but are very dated (it did say in the holiday book ) hotel has inspired rooms to reflect the stages in elvis life thats why we book this hotel inspired i do not think they have two photo of elvis in the rooms so you could of been anywhere breafast you eat with plastic knive and fork and take away plate and cup that sum it all up ....so the only thing this hotel offer you that its very close to his home and elvis home was amazing and we loved it',not_happy
id25047,' lobby looked nice and like a westin property but as soon as i got to the room that changed. old bathroom needed to be redone one bed had dirty sheets. wi-fi didnt work remote was broken. it wasnt cheap either. would not stay here again.',not_happy
id25048,' hotel is right next to times square so the location couldnt be any better your are literally less the -- secs walk to the red steps in times square. very modern hotel and the rooms are lovely we had - double beds in each room :) im quite fussy when it comes to hotel bathrooms but it was really nice and very clean! would recommend you to buy a new york pass we made great use of ours and we saved alot of money!!',happy
id25049,' great location! just a - minutes walk for the reading terminal market and center city. a short - minute cab ride to old city and penn is landing. the hotel was gorgeous brand new and very clean. our room was a corner room which resulted in an odd shape-layout. the rooms are very very small but nicely equipt- the bed was very comfortable. bathroom set up was very strange it was hard to get into the shower due to the placement of the door. the parking was $-- per night which seemed a little excessive. overall the price was great for the accomidations.',happy
id25050,' what a clean and wonderful hotel this was the staff were brilliant friendly and nothing was to much bother it was very comfortable with what you would expect very close to all amenities. my daughter took sick whilst there and the staff really went out of there way to help it was my wifes birthday and they were so kind and sent a free bottle of champagne to our room cannot rate this hotel high enough',happy
id25051,' this hotel was one of the hotels that had blocks of rooms reserved for a wedding we were attending. our room cost was $----night but it was one of the better rates we could get. shortly after booking this room i received an email from the palomar stating that they offer a room upgrade plan. if they do not sell out their different suites they offer them at discounted prices. we could choose from all of the different types. some were $-- to upgrade to while others were $--- to upgrade to. you only pay the additional fee if you actually get the upgrade...you find out when you check in. well when we checked in we found out we got the upgrade....to a jacuzzi suite. this suite was incredible! extremely large room with a walk-in closet. a couch chairs a plasma tv-dvd. the most exciting part of this room was the incredible jacuzzi tub! it was definitely made for - people as it had a bench on each side. the staff also gives you a packet of aromatherapy oils to choose from. sometimes you stay in a jacuzzi room and the jacuzzi is kind of blah...this one was amazing! to think we ended up spending and extra $-- and we ended up with an incredible room. we definitely plan on coming back to this hotel. we were a little delayed in checking in (which we were told would not be a problem) but it was so we had to change in the bathrooms by the pool area. as a result of our room not being ready the hotel manager personally emailed us and told us to call him when we want to come back that he would autumatically upgrade us to that room again. we were there for a wedding we really did not eat much at all at the hotel so i can not comment on that. they did have a hospitality hour with wine beer soft drinks and some snacks. it is a very warm friendly atmosphere in the hotel is lobby. it feels like a good place to gather. this hotel is also pet friendly and they mean it! we decided not to bring our dog along but they had plenty of options to make the hotel comfortable for pets including pet sitters and dog day care (provided by outside agencies). this hotel is well worth it!',happy
id25052,' the hotel is very clean and the rooms are in really good shape. when you fly in and use the shuttle the shuttle drivers are the first friendly face you see. roland works the evenings and elvira (i think i spelled that correct) works the morning and day shifts. the desk clerks have always treated me great on check-in. the breakfast in the morning is good if you have to catch a flight and want something to hold you over. overall a good value for my money',happy
id25053,' very close to the domain (the best mall in austin) and to a lot of restaurants this hotels offers you a very confortable suites for -- dollars -night employees are friendly and nice all the time the place is -- minutes from downtown and in a quiet zone me and family enjoyed our stay there can do better about cleanliness but i still recomend it.',happy
id25054,' hilton checkers downtown great location next to the public library. we brought our golden retreiver and they were very welcoming and helpful finding outdoor dining and parks. valet is quick. would have liked the bathroom to better maintained not quite up to hilton standards. service was very good!',happy
id25055,' i really enjoyed my stay at this hotel. the staff was very nice and quick to respond to our requests. the room - bathroom was very clean and comfortable. the robes for guests are extremely comfortable. the hotel is in a great location. i walked to all the places to wanted to visit. i would stay here again.',happy
id25056,' we had a good stay at this hotel. the staff was pleasant. the location was awesome. within walking distance of old town and a super short drive to downtown the convention center the beach and mission valley. they had a shuttle which we didnt use but did notice they ask for - hours advance notice for use of the shuttle. they had breakfast in the morning- yogurt cereal bagels pastries etc. one of the best things is that they have a convenience store in the lobby and the prices are surprisingly reasonable. the store even had beer! they also allow people to use the jacuzzi -- hours. i was somewhat concerned that the hotel was going to be noisy as the hotel overlooks i--. also our room was right next to the ice machine and laundry room and had no problems whatsoever. the guests were respectful and quiet. one minor glitch our tv cable box quit working and they sent a handyman to swap it out. it was fixed within -- minutes. incidentally the tv had hundreds of channels.',happy
id25057,' loved the fourth of july fireworks right from our room. walk to mall and copley square. even close enough to charles river. best boston experience we have ever had!',happy
id25058,' the view from my room was awesome! there is shopping right out of your back door and the gas lamp district was a few blocks out of the front door. the room was clean and very comfortable. i would advise using concierge to make dinner reservations for you they pick outstanding places and the restaurant gives you special perks.',happy
id25059,' this is the best luxury hotel in san diego. if you are visiting for something more oriented toward the north county like del mar or maybe golf at torrey pines this is a great option. it is a bit far if you are visiting on business downtown though the distance isnt too bad considering san diego is a very accessible city. notably the flagship restaurant addison is well-known to be the best in san diego. it is very expensive but worth it for the experience.',happy
id25060,' stayed here earlier this month for five nights over easter break. room is spacious a little dated but clean. great location in a quieter part of the city. plenty of restaurants nearby didnt even try the cafe in the hotel. shower pressure is a nice change from california is water saving shower heads.',happy
id25061,' we stayed here near the airport for - night purely for the convenience and based on the ta reviews. it was the single best hotel we stayed in for our entire trip. this was - star all the way at - star prices - particularly when you did the discount pay in advance! the rooms were large and beautifully appointed the linen so fine even the hubby commented! and the bathrooms were stunning. the overall location and gardens were very pleasant and the whole lodge feel beautifully done. we arrived late and ordered from the bar menu - and had the best and most upmarket hamburger weve ever had. in contrast breakfast food was pretty boring and ordinary - but a small quibble in an overall excellent experience.',happy
id25062,' i can not stress enough how horrid this hotel is. the only plus is its location wasnt bad. i stayed there in feb ---- and the hotel was going some very much needed refurbishment the drilling and the hammering woke me up at -am and i was told to keep my blinds in the room closed as there would be work men wondering around. the room was tiny and the staff were not friendly!!! when we checked in we told them we were on honeymoon she proceded to cut me off to ask for my passport. plus wifi was only accessible from the downstairs lobby.',not_happy
id25063,' quick review: room - clean and spacious. internet - intermittent access. pool area - great hot tub. pool was not open as heater was broken. great lounge area. roof top - make sure to take a trip to the roof. great views. nice reading area. parking - at check in i was told that it was $---night. at check out it was free. location - not bad. it is quite a distance from downtown. you really need a car when staying in phoenix.',happy
id25064,' my husband and i stayed at the iroquois for - nights. we thought the hotel was a very good value at $---.-- a night for a deluxe room. the room was nicely decorated very clean and in great condition with flat screen wall mounted tv and very comfortable bed. the location couldnt be beat with only - blocks to times square. the staff was friendly and did everything imaginable to please. we did not like the pillows provided but when we ask for different pillows two memory form pillows were quickly delivered to the room. the drawbacks are the size of the rooms and baths- they are small. the halls are narrow. there is not much to the lobby. there are two elevators and while they were a little slow we did not encounter any significant delays. we did find in our mini bar two opened and partially consumed beverages but they were removed promptly when we called the attention of the front desk. all in all a good experience.',happy
id25065,' we really enjoyed our - night stay in this hotel. the hotel was booked by a tour company so i have no idea if it was value for money. we were ungraded to a corner room which was a nice sized room with an amazingly comfortable bed. it was a good location to the shops and for an evening arrival v convenient to the westfield centre food court! a little noisy at night but no different to any other city hotel especially as we spent the previous evening at hotel next to london heathrow airport. the earplugs from the plane journey came in handy. free wifi came in useful. only issue we had was that one lift was out of order and the other was being used by hotel handymen to move large pieces of furniture - luckily we were only on the fifth floor!',happy
id25066,' we spent a few days touring seattle before we boarded a ship for our alaskan cruise. it was our first time in seattle and we were very glad that we booked this particular hotel. we had a room on the --th floor which was the concierge level. the room had been updated with lots of nice amenities and a great view of the city. the beds were very comfortable and the room was spotlessly clean (im a stickler for cleanliness!). the food in the concierge club was so-so but the friendliness of the staff made up for what the food lacked. i had spoken with the hotel prior to our visit and asked them to book a town car to pick us up at the airport. the car arrived right on time with a very pleasant driver who handled our bags and delivered us to the front door of the hotel. before we left for the cruise we wanted to ship home some items we had bought in the city. the front desk staff went out of their way to find us packaging supplies for our gifts and get them picked up by fedex. next time we go to seattle we will be staying at this hotel for sure!',happy
id25067,' our out of town visitors love the old wood traditional ambience and good food in the hotel. theyve reported that their stay is comfy and service has been good. while it is not right downtown it is within a few blocks-- easy walking or a quick taxi ride away. (the hotel also has a town car service.) ive also hosted a major event (daughter is wedding) there-- the guests were . and incidentally the hunt club catered buffet is still the talk of my relatives!!',happy
id25068,' i celebrated my birthday in the hotel is restaurant. i called them to confirm if there is any charge for serving the cake i bring in. they said i shouldnt worry the cutting is complimentary. at the end of the nigth they charged me $--person for the cake. when i mentioned this to the manager he had an attitude and i ended up paying $-- extra. also there are - restaurants in the hotel which i didnt know in the beginning. -st i made a reservation for - people and when i called them to increase the reservation to -- people and the girl on the phone took my credit card # because it is necessary for reservation over - people. i know that it is normal. but when i went to the restaurant there was a reservation for - people and they didnt know who took my card #. also they checked the other restaurant too but there was no reservation over there too. what a serious management. we spent $--- in the restaurant and it was a horrible and slow service. i guess too many people are trying to get in the restaurant that is why they dont care to please you. they just want to take your money. i am not going back there again.',not_happy
id25069,' i stayed at the courtyard marriott midtown east --- -rd avenue from june -- to june -- ---- on a business trip. the location is great – minutes from my office which is on lexington ave and --rd st. and bang opposite the ev subway station on lexington and --rd st. it is clearly a no frills business hotel – however it delivers strongly on its promises. the free wi-fi worked very well in the room and the room itself was big airy modern and clean (much bigger than some of the other ny hotels i have stayed in). the check-in was smooth and hassle free. they provide complimentary usa today in the rooms and a limited number of complimentary wsjs at the concierge desk in the morning. while the restaurant serves breakfast in its in-house café it has tied up with a nearby outback steak house for delivery of in-room dining. a colleague of mine who was staying in the hotel at the same time said that she had great difficulty ordering in-room dinner through this process and after being put on hold a number of times simply gave-up and walked out to have dinner. this being manhattan there is a wide variety of restaurants and bars around the hotel. i liked solera (--- e --rd st at -rd ave) which is expensive and focuses on spanish cuisine and grand sichuan eastern (---- -nd ave) which is moderately priced. majority of the patrons at grand sichuan appeared to be chinese which in my mind is a vote of confidence in the restaurant.',happy
id25070,' i have stayed at affinia -- twice and will book again for my next trip this fall. -. rooms are large -. beds are comfortable -. staff are helpful and friendly -.. good location to shopping park subway rockefeller and so on...... yes it is noisy - youre in new york! why are you sleeping? i just dont think id take a chance and try another location. i stayed at another location once prior and it cost more and the rooms was much smaller and the staff not as helpful or friendly. you can pay more money to say you stayed at such and such a place but affinia -- is a pretty safe bet.',happy
id25071,' good size rooms and opened in june ---- so clean and new looking. great location. fridge and microwave in room. guest laundry free internet access. staff were almost comical in their friendliness - i think they had all just finished training but did seem genuine. had a junior suite but rooms were so big would stay in a normal room next time',happy
id25072,' we been to staybridge hotel for - nights. the room was very cleanstaff very friendly and hepfull. breakfast buffet with fresch thinks. the hotel is located in -- street. wi-fi free of charge.we will came here soon.',happy
id25073,' we had a great time at this hotel-inn. the rooms are spacious and very very clean. it was surprising to find such a boutique hotel in the heart of manhattan. we arrived early and the check in time is usually at -pm at hotels and since the room was ready they showed us right to our room!the -- room inn is surrounded by restaurants and the friendly staff makes sure your stay is comfortable.we took brochures and will be soon and so will our friends.',happy
id25074,' -- minute taxi ride from airport...$--.-- very easy quick check in. lots of candy at the counter. room was very nice. bed was comfortable. gym was nice on the top floor. water and towels were available. nice bar on roof of hotel with incredible view. dri',happy
id25075,' this is a wonderful hotel. the staff is friendly and helpful the hotel is clean and welcoming.',happy
id25076,' our stay was okay. breakfast waffle maker needs to be replaced and so does the exercise equipment. but overall stay was okay and location is quiet but convenient.',not_happy
id25077,' we spent a long weekend at tower --. the view from our surf pad room was gorgeous. the bed was wonderfully comfortable and i loved the modern look. however it was sometimes a case of form over function. the bath shower was somewhat broken when we arrived and the handle on the shower came off. the toilet paper holder was angling toward the ground so the roll wanted to slide off. nothing was wrong that an allen wrench couldnt fix and when i reported the issues they fixed them promptly. well all but the toilet paper roll holder as i didnt report that. i really wanted the shower working properly and didnt want to confuse the issue. the lighting looked nice but it really wasnt bright enough to do makeup. i think all the minimal hard surfaces also allowed sound to travel as we could hear the neighboring rooms more than i would have expected. the tower bar was ultra cool and there was a long line to get into the restaurant bar downstairs on the weekend nights. we only had breakfast in the restaurant and it was another ultra cool spot. i had to laugh when the waters came with mangled chucks of lemon hanging to the side. all that look and they cannot slice a lemon. i suppose it is more likely that mangled lemon is the new new thing and i am just behind. the staff was amusing. it was like watching kids play dress up. it seemed the valet staff knew more than anyone about how to handle guests. the others seemed too young for their jobs. but i may jut have been too old for the staff.',happy
id25078,' the staff at the hotel are nice and helpful but the rooms are horrible. bedsheets were dirty and had holes in them. rooms smelled. night lamps in two consecutive rooms did not function. perhaps worst of all the beds were bug-ridden.',not_happy
id25079,' the hotel is exceedingly clean including our room all common areas and the shared bathrooms. there are plenty of bathrooms - when the two on our floor were in use we just used the ones on the floor above or below and never had to wait. the shower provided sufficient hot water. the staff is friendly and helpful and provided extra pillows immediately upon request (as well as an emergency replacement room key in the middle of the night when i locked myself out of the room). the elevator is very small but works fine. the air conditioner kept the room cool although we couldnt find any difference between the various settings - all settings appeared to result in the same noise level and same coolness. the location cannot be beat and we found the streets surrounding the hotel to be clean safe and with all the necessary amenities. a subway station is just a couple of blocks away. we recommend having breakfast at the barking dog on --th st between lexington and -rd. the murray hill diner also provided a good breakfast. highly recommended and we would stay there again.',happy
id25080,' i stayed at the henley park hotel from -------- for a conference at the convention center. this hotel is very convenient to the convention center and i would definitely stay here again for another event at the convention center. i enjoyed the free newspaper left at my door each morning. i thought it was cute that they even left a paper at the door to the stairs. the construction noise was more like a portable fan in my opinion. i am a heavy sleeper after a full day of conference meetings and i didn’t notice the noise. my room was on the -th floor. housekeeping was very accommodating to my request for extra hangers. the internet connection was consistent and had an excellent signal from my room. from the lobby the connection was very weak and slow. it was definitely a benefit having the free wi-fi in my room. the fitness center is quite small so i am glad that i was the only one that used it during my stay. the fitness room is only as long as a treadmill and there are two treadmills and one exercise bike all within a --foot distance between each other. my estimate is that this room is - ft x -- ft. so it is just a large storage closet that has been converted to a fitness center. one nice thing would be to add a weight scale although i don’t know where they would place it. one tip is if you wish for another bottle of water take it from the fitness center. the bar does not serve frozen drinks so a blender is not available for use. the hallways are super short which is awesome because it keeps the noisy children and the noisy adults from running past your door. this was definitely a noticeable feature which made my stay extra nice. the only complaint that i have is that there are not enough electrical outlets at the working desk. there is only one available outlet. i used that to power my laptop and all other electrical needs were serviced using the electricity in the bathroom.',happy
id25081,' stayed one night late december. suite was very roomy. breakfast was excellent. we arrived late and getting to the lobby was a bit odd. the lobby is actually above the parking area and all entries were closed-locked. we had to get buzzed in. but once inside the hotel was warm and welcome.',happy
id25082,' i go down to ocean beach two times a year at least and always stay at the ocean beach hotel. first off the hotel is in the perfect location directly across the street from the beach. also it is pet friendly because of dog beach which is also very close. most if not all of the rooms on the south and west side of the hotel at least have a view of the beach if not a balcony complete with chairs and a table. the only drawback to the hotel that i could see is that the rooms are fairly small (they cant hold much more than three people comfortably). other than that some people may or may not like the fact that there are quite a few bars up the street but i personally think its funny to watch people acting crazy from a third floor balcony. one last benefit of the ob hotel is that along with all the bars there are a few very good restaurants just up the street and a few around the corner.',happy
id25083,' dont stay here if you are a hard working person trying to have a good time!!!!! they ruined my weekend as well as possibly my credit! first off the hotel itself is really nice for the price. i decided to surprise my girlfriend for our - year anniversary and take her to chicago. i booked springhill suites a week before and after reading all the reviews i was so excited to get there! i requested an early check in time(which we got a+ there) and also a high floor room. upon check in we were told that the highest floor they had was the -th floor. keep in mind that i upgraded to the corner suite. i figured being in the fall they tried filling up the first floors first. after we got settled in we found new friends in the elevator and said that they also booked a week before and got a corner suite on the --th floor! i dont know if it was because me and my girlfriend were only -- and the hotel thought they could put us anywhere just because we were young or what. also keep in mind that i am a full time college student working ----- hours a week just to support my girlfriend and i. later that night i checked my bank account and they charged me $--- more than what they said there were going to without acknowledging it! i complained at the front desk and they said they took extra out because that if i charged anything to the room then it would taken out of the extra charge amount and that they would credit my card a couple days after i checked out. i have never heard of this from others hotels. this is where i really lost respect for this hotel. i have a student loan i pay monthly and being that they took the extra $--- out i spent the weekend calling friends and family seeing if they could loan me the money until marriot credits my account back. i will never again stay at this hotel or any other hotel owned by marriot because of what they have done to me. i would rather spend my hard earned money in a dump hotel rather than give them the right to try to ruin my young life. if i would have know about this before i would have chosen somewhere else. please save yourself the hassel and stay somewhere else!',not_happy
id25084,' i stayed there recently and though its not my favorite in the price range... the location is great the room is clean and the bed comfortable. i had a friend visiting from chile and arriving at different time than myself and the staff was very helpful to ensure an easy check-in. would not have a problem staying there again if the price was right =)',happy
id25085,' i decided to book four nights at the talbott after reading online reviews of various hotels. we were pleasantly-surprised at the great location - in the gold coast area and easy walking distance to the great shopping on michigan avenue. we took the train - and didnt need to spend very much on cabs due to the great location. we didnt eat at the hotel restaurant. the staff was wonderful - very friendly. the room was huge - we had a rollaway bed added to the room and there was plenty of room. the room was well-appointed with a large chippendale desk very comfortable beds and very clean. im particular and the room exceeded my expectations. the hotel was recently-renovated. bathroom was very clean with marble travertine tile. we didnt have a view as we looked at the adjacent building but we liked that as it eliminated street noise and made the room cozy. we did hear garbage trucks around --:-- at night but youre going to hear that at most hotels.',happy
id25086,' very clean rooms with plenty of space. pool leaves a lot to be desired.',not_happy
id25087,' we stayed on the top floor in the back of motel. it was quiet and a nice up dated king deluxe room nice tilled bathroom with skylight. good sized room and you cant beat the free parking been to san fran - times will stay at this motel next time also. some hotels in the same area wanted as much as $-- plus tax a day for parking. friendly staff and clean up people. and im very critical',happy
id25088,' we greatly enjoyed our week at this hotel! it is attractive clean and cozy. the people who worked there were friendly kind and helpful. the restaurant on site (fornou is ovens) was a disappointment however. the people that worked there were very nice anyway. we will definitely stay at this hotel again and will also try the restaurant too. im sure the situation has been rectified by now since the hotel is so nice.',happy
id25089,' before making my reservations i read numerous review regarding rodeway inn on pacific coast and a common theme i noticed was that this establishment was very clean and well kept. i stayed - nights late in august and the reviews didnt lie. clean and comfy! the one thing i loved about the inn was its location. not too far off from several shopping centers in del amo and the galleria. the --- isnt far off either if you want to make a trip downtown. the parking lot was a little tight at times but i saw several suv is maneuver themselves into spaces. overall i would highly recommend rodeway inn!!!',happy
id25090,' i recently stayed at the hyatt regency in san francisco. what i found was a pleasant atmosphere with an even friendlier staff. the room was spacious enough for my husband and i as well as our yougest son who thoroughly enjoyed the view from the room. we were also able to enjoy breakfast in the restaurant before a long day on the town- all conveniently located within walking distance from the hotel.',happy
id25091,' found this delightful boutique hotel just off the miracle mile on delaware street and it is delightful. warm friendly responsive staff. rooms were delightful. would probably put bigger chairs in our room but that was minor inconvenience. also could use some instructions on using computer-tv component. all is all these were minor items. will definitely come again',happy
id25092,' stayed at the best western fishermans wharf hotel in june ---- and really loved everything about it. a warm welcome on arrival and a nice suite although the rooms were quite compact however i understand this is common in fishermans wharf . our suite was located on the inner courtyard of the hotel and lovely and quiet away from any possible traffic noise. can highly recommend the restaurant attached to the hotel for both breakfast and dinner. all in all a great hotel to stay in at a reasonable cost close to all the action on fishermans wharf. free internet use in the reception area was a great touch.',happy
id25093,' this is our fourth stay at the denver loews and will keep coming back. we usually stop in denver on our way to the mountains for our skiing vacations and again on our way home. we have - small children and we always have something to do in denver. i have read other comments about the bad location but in our case i would disagree. it has a great location if you plan to spend some time with the family at the natural science imax the zoo dave and busters etc. it is also close to the cherry creek shopping mall (my wife asks me to point out that is not only desirable but strategic). about the hotel: one of the best staffs i have encountered period. everybody does their best to assist you. examples: the reception manager accommodated upsells for two other friends and their families at loews special rates (obviously they are now members of their frequent customer program). the waiters at their restaurant had all the patience and were very friendly with a party of - children and - adults setting up a special table for the kids and sending complimentary snacks for them and so forth. even the kids received a toy at our check in. i always book a - queen bed room and ask for an upsell at check in time. i consider this an excellent deal comparing it to many other suites ($$$) we have stayed in the us and abroad. the jr suite is great as the kids get their own tv and sofa bed on a separate room and we get an extra hour to sleep in the morning; furniture and linens are nice they provided free access to internet sent a bottle of wine provided free continental breakfast etc. i have to mention that we stayed again after our skiing trip and on the day we were leaving they loews had a water pipe burst in the lobby close to the elevators. every member of the hotel acted immediately to assist on this contingency all the staff was helping and redirecting the guests to the service elevators. there was no way of getting mad or frustrated as they all wore perfect smiles and really felt sorry for the inconvenience practically taking us by the hand and being very helpful. finally we had an incident with one of our bags that was not carried to the car and was left behind. i noticed this until i got to the airport. as soon as i got home i called them. their concierge took care of everything and sent our bag (all the way to mexico) at their expense. i want to thank all the staff and congratulate them for their effort and excellent service. when possible i stay at the four seasons or the ritz carlton and i can tell you they could learn a thing or two from this staff.',happy
id25094,' i booked this hotel for - nights and checked out after the first night for fear of being mugged. there are warning signs everywhere all over the parking lot on the inside of the room door and a list of the top -- warnings on the coffee table. warnings include: make sure door securely locked dont let strangers in-if they say they are employees call the front desk to confirm dont show cash or room key be careful in the parking lot at night etc. there were a lot of people loitering in the lobby and in front of the hotel. in addition to the safety concerns the room was horrible. you could feel the springs in the bed the pillows were extrememly lumpy there was an awful smell and there were hairs on the towels. the hotel refused to refund my money even though i had to leave for my own safety!!!',not_happy
id25095,' in september we stayed with adult children - so - couples. had one regular queen room and a premium room. that was great for the - of them - much more room to stretch out - - tv is small fridge. the rooms were very clean and both of our rooms were very quiet. beds were extremely comfy. staff was responsive to every need and very friendly. we found the location to be excellent for this leg of our trip. i found this hotel through tripadvisor and i found all the good comments to be true. everything was as good or better than any of us expected. we stayed - nights - they comped us breakfast one morning. the maid even brought a box of chocolates to the premium room one day. we loved it!',happy
id25096,' when i travel for business im easy to please. a clean room where i can shower sleep and go to the bathroom is all i need. so it takes a lot for me to give a place a bad review. the good: the guy who checked me in was very very nice. the toilet sheets and towels (paper thin) were clean. free good wi-fi signal. the bad: the couch smelled so musty that i put a towel over it before sitting on it. i couldnt close the bathroom window because the latch was broken off. the shower was filthy and didnt drain; i stood ankle deep in water. if youre lucky enough to get the loosely-termed suite you can see the downtown skyline off in the distance just over the adult video store. all of the other rooms look out on the boarded up motel across the street. the vinyl backing was falling off the curtains which made for interesting light patterns on them in the morning. and a lampshade had these weird old water stains. im only assured by the fact that the stains went all the way around that it wasnt something more ... bodily oriented. overall the place was just ratty. i really liked the thick one inch wide border of ancient dust that circumnavigated the entire room right where the vacuum cleaner cant reach it. also the motel cant be blamed for this but the traffic noise on hwy. -- is terribly loud. this is also the first time ive ever seen what can only be described as wilting plastic flowers. i stayed here once before a couple of years ago in a non-smoking room that smelled like an ashtray. buzzing refrigerator kept me up all night. never wanted to stay again but i didnt make the reservation this time and didnt recognize the name until i drove up to it. at which point my heart sank. the room was cheap. $-- in seattle awfully low but youll get what you pay for. i didnt give it one star because ive stayed in worse. (nothing will ever beat that awful stay in the thankfully-now-closed pacific motor inn in springfield oregon!)',not_happy
id25097,' first of all this is a luxury collection hotel so i knew ot had to be somewhat decent. prices compared to union square hotels were much better so at first i was a bit skeptical. upon arrival we took the bart from sfo and arrived at mongomery station which is literally next to the hotel so that was very convenient. the room was very spacious and clean. my only complaint is that the hotel is so huge and has so many rooms that the walk from the elevator was a bit long but the pros outweight that one con. located on market street it was easy to walk to union square the financial district and immediate access to the street cars cable cars and muni buses. we got around with a --day muni passport and it was so convenient. would definitely recommend staying at this hotel........so far it is my favorite for san francisco.',happy
id25098,' i stayed here for one night in feb. the only complaint i have is that when we got into the room and it was smaller than we had imagined we immediately called the front desk to see if a larger room as available and they told us they were sold out. however we know they were not sold out as the lobby was empty and no one was around. we literally saw only - other guests the whole time we were there. on to the stuff: the room was immaculate as was the bathroom. we enjoyed the lovely classic decor of the room and the gorgeous lobby. room service was fast and tasty although a little pricey. valet parking takes -- mins for car retrieval but they let us know upon check in so that was ok. the bed was so comfortable and the linens first rate. plenty of light and mirrors which was great for us - women getting ready for a night on the town. location is great - taxis go by there all the time. nice neighborhood. we got a good deal on hotels.com for $---- night. highly recommended!',happy
id25099,' my now fiancee and i stayed there at the end of august ---- and we really enjoyed it. it is in a great location where we could walk to times square and even to the bus terminal. when we told my fiancees family who live in brooklyn where we were staying they were very impressed that it is in a nice area of manhattan. everything is within walking distance and our first day there we walked around central park which is only - blocks away. it is like an oasis in the city. the rooms were very clean and tidy and the housekeeping did a great job. we stayed for - nights and have no complaints. the only thing i would prefer is more lighting in the shower area but that is just a personal preference. the water pressure was great. i recommend this to anyone looking for an affordable place to stay in a great location and i will definitely stay there again next time were in nyc.',happy
id25100,' hotel is still under construction as of aug ---- and will not be done until ---- they said lobby is next internet does not work on the top floors because of construction i think it is wrong for the hotel to tell you they are finished with construction when they are not as having internet is key for business. movies did not work do to construction i used to stay at the old shelburne before the remodle prices are way up i paid --- per night . the old hotel before remodel had larger rooms ect. the staff is nice but i would stay at the dumont owned by the same company affinia i travel for business - weeks of every month. pass this hotel until they really are done with working on it in ----. they need to be more honest.',not_happy
id25101,' location is amazing directly overlooking times square and surrounded by the most amazing theatre offerings in the world. as this was my first visit to a doubletree property i was very pleasantly surprised by the warm cookie given to me at check-in. this set the tone for the very friendly and personalised service that i received throughout my stay. the suite itself was comfortable beyond my expectations but the staff was the major strength of this hotel. i would especially like to praise the staff in ginger is the restaurant in which the sumptuous buffet breakfast was served. hanna greeted us with a warm smile each morning and joseph will cook the pancakes to your requirements and with a smile and these pancakes are the tastiest and fluffiest ive ever enjoyed. we were privileged to have been served each morning by fitzroy surely the happiest and most good-natured worker in new york is hospitality industry. his beaming smile made our day every day and he always took the time to chat with us but never neglecting his other customers. this outstanding man combines the skill that comes from training with his inherent sense of warm hospitality. so impressed was i with fitzroy that on a subsequent visit to new york a few weeks ago and staying at another hotel i had to return for a buffet breakfast at the doubletree to be delighted by fitzroy is unique and genuine hospitality once again. my apologies that ive taken over a year to compose this review. however my revisit to fitzroy is breakfast was in september this year.',happy
id25102,' stay here. really. if you have an early flight stay here. if you have a mid-morning flight stay here. you will not be disappointed. great beds. great rooms. great desk service. shockingly good food. terrific wine list. wonderful old-school hilton look. and most importantly right across the street from that place you’re going to be anxious about getting to in plenty of time to catch your flight to somewhere warmer. top notch airport hotel. can’t be beat at ohare if only for convenience alone.',happy
id25103,' this is definitely a hotel where service comes first with staff that is friendly and attentive. the hotel is in a great spot near dupont circle and easy access to public transportation. the rooms were nice with period furniture and some luxury appointments that included a very comfortable bed. the jockey club restaurant was also good and would recommend for a nice occasion. as an spg platinum member they provided an additional free in-room amenity of grand mariner and little desserts. one extra bonus was the business center where computers with internet access and printing were free.',happy
id25104,' as the title says.. a great hotel for all things jfk related. rooms were reasonably good. the hotel runs a free shuttle to a huge shopping mall about -- mins away which was very good. lots of places to eat within walking distance. staff were friendly and knowlegable about the local area which is always a plus. cant rate the breakfast or pool as we didnt use them. jfk museum is a must see... very well put togethe',happy
id25105,' i am a hh diamond member and i travel to san diego many times a year to attend my son is football games. i have done this for several years and the mission valley hilton used to be my choice hotel due to its convenient location to qualcomm stadium. i must say though that the hotel has declined significantly over the last year or so. the little amenities they used to offer such as the refreshing fruit-filled water free parking kiosks to print boarding passes and the free seafood appetizers were what made the hotel stand out from the others for me. however since they have discontinued all of those amenities i find that there is nothing drawing me back to this hotel. the superior rooms consist of nothing more than a bathroom scale and sometimes a refrigerator (which i find annoying because of the constant humming they emanate). the front desk service is passable at best and i always have to remind the staff of what amenities need to be included for hh diamond members. i have begun staying at the doubletree in mission valley which is just as convenient to qualcomm stadium and their staff are amazing. the renovated rooms at the doubletree are beautiful and although they also charge for parking you can find ample free street parking surrounding the hotel. given the choice i would highly recommend staying at the doubletree over the mission valley hilton. the service location rooms and amenities far exceed the mvh. i find nothing about the mvh that makes it stand out any longer. if youre looking for an average hotel at an above-average price then you will be fine at this hotel. however if you like a little something extra for your money then i wouldnt bother staying here. personally i have canceled all of my future stays here and moved to the doubletree in mission valey.',not_happy
id25106,' stayed at this hotel for - nights. staff at check in were lovely and friendly. room was bigclean and comfortable. had a great view of the harbour. coffee available in lobby whenever you wanted. breakfast was good and plentiful. reception staff recommended restaurant for dinner. best steak on my whole road trip. parking was good and plentiful. would recommend this hotel',happy
id25107,' back during the week of ------- stayed - days! great location. close to shops & resturants @ pier -- & fisherman is wharf. also china town & the cablecars were within walking distance. great people service was terrefic (especially during this stressful time!) the morning biscotti with coffee & early afternoon wine hit the spot. our room was very comfortable clean & cozy. nice lobby area with fireplace great view of gardens. their curteous staff helped with our travel plans for tours and also assisted during check-out (while the planes were still grounded.) teaming this hotel with the great food & service @ cafe pescatore i would definitely choose this hotel again while in sf an experience we wont ever forget.',happy
id25108,' we recently spent a lovely three night stay at the surrey. i have not one complaint and can only recommend this hotel to anyone looking for a luxurious getaway from the madness of new york. nestled on a beautiful and quiet street and a stones throw from central park. we couldnt have been happier with the accommodations and the staff was very welcoming and always greeting us and saying goodbye as we come and go. very pleased and we will be back. thank you surrey and staff.',happy
id25109,' my familly came in from washington d.c. they stayed at the edwardian hotel since it is located in the heart of san francisco. it is very convenient close to all the shops attractions and transportation. the rooms are clean and cozy the service was outstanding and the price was reasonable comparing it to other european style hotels. i will definetly recommend this place and i will bring all my visitors. matter of fact my girlfreind and i are planing to spend the night there for her birthday. sam',happy
id25110,' we arrived in boston after - nights in a crap hotel in nyc and a - hour journey on the greyhound to a foot of snow on a bitterly cold day to be welcomed at the door by warm friendly welcome a tosty warm fire and friendly staff the hotle was perfect and we wished we had bough along our swim wear and took advantage of the faciliites. the room was tasteful clean and fresh lovely shower room with aveda products lovely fluffy dressing gown. perfect the room was so nice one afternoon we booked a film out and watched it in the room! good location central friendly staff a definate must if you are staying in boston. price was excellent too! will look to stay in jury - doyles chain again.',happy
id25111,' we booked a room at the dolphin motel based on their tripadvisor reviews and we were not disappointed. my husband and i were in carlsbad visiting my sister but we needed a room in san diego because we were flying out of the san diego airport very early in the morning. i wanted to get a room near the airport without paying downtown prices. the motel was great. the rooms are small and sparse but very clean. the motel is right across the street from the harbor and within walking distance of several nice restaurants. the staff was very nice and gave us some wonderful advise on where to go and what to see in san diego (our last day in town). i would definitely stay here again!',happy
id25112,' i went to washington for an -th grade class trip. we stayed - nights at the channel inn. it was a beautiful location right on potomac river. it is a distance away from washington sites but easily gotten to bus subway or walking. there is a safeway just down the block for grocery needs. we did pizza and chinese which was delivered to the hotel. there is a gazebo next to the hotel which is a perfect spot for groups to gather to eat. it is not a high quality hotel but what stood out very strongly was the pride the owners and employees took in their hotel. employees were frequently polishing this cleaning that. housekeeping was very prompt with requests. one cant beat the price in washington.',happy
id25113,' we stayed for a week. many good points location refrigerator microwave free internet free breakfast but was lacking in the quality of housekeeping. they need better help or better training. also finding it was a little tricky. it is not actually on mission bay but behind a limousine business. to get on i-- south from the motel you have to leave from the north exit go one block north then left to a traffic light on mission bay where you can turn south.',happy
id25114,' great location - right on the chicago river - away from the other skyscraper hotels - our room was good size very clean and with a nice river view - overall a great staff - in particular i would like to point out christy morgan - chief experience officer and paula fortney - concierge for their assistance in making this stay a memorable one - (in the interests of full disclosure we stayed here on our amex - starwood points)',happy
id25115,' this hotel is about -.- if i could do halfsies with reviews. i like to summarize reviews so let is start with the goods: -. room is a good size pretty comfortable set up. -. breakfast options are great made to order eggs pastries and breads some cereal scrambled eggs bacon fruit oatmeal apple-orange juices coffee-tea yogurt. -. dominicks groceries right across the street. great for getting water soda etc. -. manager is reception at -:----:--pm -. great staff. very helpful. -. parking structure is in the same building. so no need to get out on the road from the lot. -. about - blocks over from magnificent mile. -. really fast-efficient elevators -. internet pretty decent speed. hhonors get free internet. --. good bath stuff. now to the eh... -. the room is dated. our first room had a malfunctioning cabinet door and non working mini fridge. we called down and was moved to a different room immediately. which was nice (hence the great staff comment). microwave is old mini fridge doesnt really cool properly shower doesnt work properly either (the knob to change from tub to shower sticks really bad. -. bfast line can get really bad if you dont get there early. manager is reception is the same way. -. i always check the pillows and beds before we settle in the room the pillow had a stain on it... ew... -. missing coffee in the amenities box -. for some reason the trash cans-bins do not have any liners anymore. not sure if that is a cost loss or what. but when you have a baby who is still in diapers it is kinda gross to just dump it in the can-bin. so we had to scrounge around for plastic bags. -. self parking is $---night ... oy... -. the entrance to the building is well hidden. it is actually on illinois st. side. we meant to do valet but couldnt find the entrance so we self parked instead.',not_happy
id25116,' stayed here for - nights with a friend in july. quite modern very friendly staff and concierge at the hotel. our room was spacious with two double beds free wifi at the hotel. great bar very popular with locals. we were there at the weekend and it was packed every night. starbucks is directly across from the hotel which was convenient for breakfast. everything is on your doorstep at this hotel its a short - minute walk to the nearest metro station which the best way to get around in dc.',happy
id25117,' i never really felt the need to write a review up until now. i have been to nyc - times and hotels have been a hit and miss but this is the one hotel i would recomend and would definetly return to. the staff have a genuine friendliness and nothing was too much trouble we asked for a coffee maker we hadnt even taken our coats off and there was a knock on our door with the coffee maker. they very kindly signed for a parcel i was expecting before i got there. any general questions we asked was answered not just by the reception but by all members of staff who happened to be around at the time all very eager to be of assistance. but what i am most impressed about is there genuine friendliness from every member of staff we came across i have been to many hotels with the same price range of this hotel and the staff will be polite but the eyes are dead and any questions are answered robotically but not at the strand. my only very slight gripe was the price of the restaurant that said the food and service couldnt be faulted but there are lots of places to eat locally quite reasonable so its not that big of a deal. wifi was a big bonus to have in the room but they do also have a business ctr if needed i never made it to the gym but they do have one. the room & bathroom were immaculate! a late check out was accomodated for us without a problem and they also held our luggage as we had a late flight also have to add that there was no charge for this whereas we have had ridiculous and unneccesary charges for this in other ny hotels some even charging per bag! perfectly located on a quieter st so had a very peaceful sleep. --- blocks away from herald sq & macy is.',happy
id25118,' this was a very nice & clean hotel. we had a partial view room view which meant that you had to stand at the window an look towards the water otherwise you couldnt see the view. liked the decor and large counter in the bathroom. the bed was comfortable and liked their pillows. parking was expensive they offer valet for $--.-- their website said self parking available for $--.-- when inquiring about self park they didnt offer any information and just told us that we could find our own parking nearby. i thought it was over priced for the location and no view next time will stay at the four seasons or w.',not_happy
id25119,' i stayed for a convension and found it to be an easy walk to the convention center to the north end or i to the heart of downtown. breakfast was fine - typical. i would definitely stay here again.',happy
id25120,' we stayed at the kings inn for a week and it was definitely a great value. we booked it because it was cheap especially compared to other hotels in the area and we were doing a lot of sightseeing so we werent even in our room a whole lot during the day (which seemed to be what everyone else was doing too - the place was a ghost town each day by - a.m.) the room was clean and simple - my husband says all hotels look the same when youre in the room and he is about right! the walls seemed pretty soundproof but you do get noise coming in from outside. the best thing about this hotel is that it is less than -- minutes from everything in san diego the exception being the wild animal park which is -- minutes or so away. the location was extremely convenient. we were able to spend more on other aspects of our vacation - a kayak tour dinner with shamu at sea world etc. because we stayed at a cheaper hotel. what a great time! i strongly recommend rubio is fish tacos fred is mexican restaurant and the hour at the bitter end in the gaslamp quarter. the zoo and wild animal park were amazing and la jolla is just gorgeous. have fun!',happy
id25121,' we stayed at the essex when it was supposedly a three-star hotel a week after our stay the rankings went down to a - star hotel.... if this is a one star hotel then motels are two stars. we thought we were getting such good value when we booked it i would have paid ten times more to stay somewhere else!!! the rooms were dingy the sheets looked dirty we were afraid there were going to be cockroaches. the shower didnt drain and over all it was a nasty place to stay. dont be fooled by the lobby!!! if youre thinking of coming to chicago stay somewhere in the gold coast or on the magnificent mile.',not_happy
id25122,' we stayed here over a long weekend in early april --. check in was fast and stress-free (there was a line when we arrived but it moved quickly) and the staff was very welcoming. our room was ready right away (well before the official check in time) and was clean and spacious very little to argue with there. there is several food options there if you feel like staying in at any point on your trip -- we ate at the restaurant on the top floor (which was decent but expensive) as well as one of the restaurants on a lower floor for breakfast and the lounge for drinks (again both were good and the revolving lounge is fun but both like many places in nyc are a little pricey.) the location is a huge selling point for this place and for first-timers in nyc like we were it was a good place to be based (you have times square obviously right outside your door and we were able to easily walk to a lot of sights like the museum of modern art -- but keep in mind that we are both healthy young adults with no children so your mileage may vary.) getting to the subway from the hotel was also easy. the only thing i cant really comment on is the price of the room since we were able to stay mostly on marriott rewards program points and therefore got a really good deal. all in all i would book this place with confidence and recommend it to others.',happy
id25123,' it is old. it is clean enough. the prices are low enough. the parking was limited. skip the free continental breakfast and go to the little café one block north on the east side of i---. austin is still weird! yeah watch out for parking where you are not welcome. towing is always rampant in crowded towns with lots of out of town visitors. in town for the f- race. staff friendly and helpful.',not_happy
id25124,' we stayed at the university inn on june - and -. the directions from the airport were great we had no problem finding the inn. parking is a bit cramped but since we didnt use the car while we were there it didnt matter. the staff were friendly and very helpful. the room was clean and comfortable and very quiet which we appreciated. we went sightseeing and when we were finished i called the inn and they sent the shuttle to pick us up which was a great accomodation. i would stay there again when visiting seattle you couldnt ask for a nicer cleaner moderately priced hotel than the university inn. thanks to all the staff there.',happy
id25125,' ok so we about a mile from the hotel and scheduled a nice vacation weekend at the elysian. it was fantastic... amazing break from just down the street. the staff was down to earth and did not mind my holey jeans and t-shirt. the room was amazing too- well be back. just what we needed.',happy
id25126,' we stayed for a saturday night prior to a yankee game. good location easy walk from grand central station and to central park. close location to subway. good bagel shop - eso bagel on the block duane reed in building for snacks. did not use restaurant. concierge sold us a metro card to get to statue of liberty and back for my husband and myself but on the way back after he went through turnstyle i found there was not enough left on the card for me to get through so that was annoying and dishonest. bellhop service was helpful we checked bags before and after check in. room was very large and three large windows. we had a king with sofabed.',happy
id25127,' hotel with minimal service. cleanliness and general standing not that great. even if the hotel is well placed in the midst of the magnificient mile area i do not recommand this hotel. after two days i had enough and paid not that much more for an other hotel much much better.',not_happy
id25128,' great hotel and location. nice free continental breakfast and free wifi. (only - elevators which are small).',happy
id25129,' this is my third stay at the crowne plaza times square and the hotel keeps getting better. the location is great the rooms are large with very good bathrooms and the staff this time around was very pleasant and helpful. a very good stay.',happy
id25130,' my family travels to nyc at least once year for the past -- - -- years and i can say with confidence that i will not return to this hotel again. the building is old but lacks charm. and unfortunately so does the staff. the furniture in the lobby was worn out saggy and appeared dirty. the elevators were extremely slow and old. the air was muggy and hot -- which makes sense since all the ac units are window units. our room was unimpressive with a massive square pillar in the middle of the room. the lighting was poor with one light not functional. the bathroom was extremely small and poorly lit. and again old. we called down to see if we could switch to a room with double beds instead of a king and we were told this is what you booked. we repeatedly asked if we could switch and finally reception told us they would return the call; we never heard from them -- just ignored. as we were just staying one night and had an event to attend that night we decided to make the best of the situation. the only saving grace of this over-priced aging hotel with an unresponsive staff was that our room was clean.',not_happy
id25131,' hotels location means you can walk there from penn station(terminus for lirr train from jfk) in about -- minutes carrying rucksack although in temps of -- degrees i think i would have been wiser to get a cab. i was able to check into room at --:-- and was offered an upgrade to a suite for $-- a night extra after viewing the standard room and the suite i could see no reason to upgrade as the standard room was big enough spotlessly clean quite and bed was very comfortable. afer reading other reviews for hotels my priorities were a quiet nights sleep and cleanliness so there was no problem here. walking distance to many attractions such as empire state times square shopping areas and transport links close by. the pub was fine for a quick drink and a burger. didnt sample the breakfast as never had time in the morning. all in all a good choice if your staying - or - days for a quick run around to all the tourist areas.',happy
id25132,' we are platinum members. the room was clean and could see lake michigan from the room which was a pretty and relaxing view. the room was clean. wish we had a refrigerator in the room i have it on my profile so was disappointed it wasnt in the room. otherwise a fun stay.',happy
id25133,' travelling from palm desert to sedona we stopped here. it is not one of homewood is best accommodations. next to a busy road with an equally busy and confusing breakfast. it pays not to be late. good for an overnight but not much more.',not_happy
id25134,' the crockett was amazing... from the staff to the room. it was great and cant say enough. across from the alamo mkes for a beautiful wake up to some breakfast and cafe. nice.. would definitly stay again...again....again.. thank you garran (chicago)',happy
id25135,' everything was perfect and the staff really seemed to care . no complaints and i will definitly stay again!',happy
id25136,' recently returned from a wonderful -.- day trip to ny. booked this hotel following extensive research of all similarly priced hotels in the times sq - mid town area. this hotel lived up to all the positives and none of the negatives posted in trip advisor reviews. the staff are superb - no one passed us without a cheerful word and security - reception personnel have a great knowledge of the best places to eat shows to see and just general tourist information. the rooms are a decent size for this city and we requested and were given a room above the --th floor with a view of the empire state. you could also see the macys sign which for a born shopper was a great comfort!!!. loved the room - bed - linen - kitchenette - storage - safe. everything was immaculately clean and the -- hour coffee available on the -rd floor was always very welcome. if you are looking for somewhere reasonably priced with a great location and good sized clean rooms - look no further.',happy
id25137,' this was the designated hotel for a conference i attended. on arrival the lobby is not overly welcoming more of a bar and meeting scene than anything else. once checked in the room proved to be on the austere side comfortable enough but somewhat dark and cold. the room was exceptionally quiet even though it faced a busy street. i did not eat at the hotel but the china grill in the lobby smelled terrific; hopefully another time! the concierge and bell staff were very helpful and pleasant. the hotel is somewhat overpriced for what it is but the location cant be beat. if i was -- years younger i might have enjoyed the stay more but really no complaints of significance.',happy
id25138,' my girlfriend and i stayed at the grant plaza for - nights at the end of may of ----. were from nyc so we immediately like this place because it is located right smack in the middle of downtown sf where all the action is. the staff went above and beyond to make us feel at home. upon our request they were nice enough to move us to a larger room with more sunlight that over looked grant street. they didnt have to but they did. with our rental car parking was never an issue. there is a parking garage conveniently located around the block. since we were guests at the grant plaza we were able to get a discount. our room was cozy clean and well lit by the sunlight. the decor is slightly dated but for the rate we paid we werent expecting the ritz. the building itself is beautiful and has that typical old fashioned san fran feel to it. when we checked out theo (the manager) told me that theyre in the process of renovating their rooms. that is great! we cant wait to go back! all and all i would (obviously) recommend this hotel.',happy
id25139,' i had quite a surprise when i opened my room is door for the first time - someone else was in the room! the front desk was apologetic but couldnt really explain why that happened. anyway the rooms are comfortable but very small. beds are good - moderately firm mattress. boutique hotel in good location - embarcadero about - minutes from bart station. my room service breakfast of oatmeal and fruit was very tasty. room rates are very high for what you get even for sf.',not_happy
id25140,' i stayed at this westin for a business trip. it is close to many great restaurants and many businesses as well. the rooms were nice quiet and comfortable. id recommend asking for no adjoining room...that was my only complaint the one night there was a guest next door. there is a nice spot for breakfast in the hotel. same for dinner and drinks. it is also attached to a mall copley place which has many more restaurants and shops. for the winter this is also nice as copley place connects you to other hotels buildings and businesses so you dont have to venture into the cold. i will certainly stay here again.',happy
id25141,' my son and i stayed here for one night (march --) and we enjoyed everything about it. the suite had a large bedroom with ensuite beathroom. the living room had a great tv and a comfortable couch. my son said that the oull-out bed was comfortable. the microwave and fridge were welcome additions. the view was right over the marina at the edge of the harbour. the grounds were beautiful with a very clear swimming pool and spa plus table tennis for the sporty types. there were several seafood restaurants nearby. we had to go there because my son has a gluten allergy so we could not eat at the hotel restaurant unfortunately. maybe if there are more such travellers with severe allergies the hotel might consider having specialized menus and changing their kitchen to accommodate them.',happy
id25142,' my colleague and i loved the clift!!! i arrived in san francisco on a -- --- hour fligth - and was so to be checked-in and given a good recommendation to eat at dottie is down the way. when i check-in on saturday the box my company had delivered was promptly brought up to my room. when i returned at night (fighting jet lag) did they think i was some kind of celebrity???....their was definitely an imaginary red carpet. the service quiet simply rocks. the welcome candy is a sweet gesture. over the next few days i had the pleasure of staying at the clift - the concierge housekeeping doormen...everyone definitely made their mark. in such a wonderful city i could really care less about the size of the tv. the bathroom is industrial funky and i had no problems moving about drying my hair. the table-basin thing has a shelf below where there were lots of towels - and the robes were wonderful. personally im confused about the comments about the availability of drawers. to me aside from putting a few things on hangars - its normal to live out of a suitcase when travelling. who has time to unpack everything just to be repacked again? lol the - hour differnece in time zones causes hungar at odd times occassionaly - the minibar has a diverse selection...drinks are expensive....its sorta like hint hint....dont stay in your room...we have the best bar in the city...come on down! the breakfast buffet was great and prompt....good for my colleague and i to be able to eat at a normal pace and not worry about waiting for service....quick quick!! the wifi was a bit slow - but the hotel was packed..maybe that is why...too many users??? my room was only on the -rd floor but quiet. the lobby is always crazy at night but comfortable. im never with beds - theyre always too hard for me! (so my opinion probably doesnt help much in that area) oh ...but see the last paragraph! from the other reviews i think there is a target market for this kind of hotel. younger chic busy image-concious...more interested in the redroom lounge than the size of tv. to everyone at the clift on the morning of my departure - thank you for being so caring and coming upstairs after half an hour of trying to wake me. after a month of flying back and forth across the atlantic and being completely anemic from a rare blood disorder..i was a little more exhausted than i was willing to admit. i pushed the limits! im glad you checked to make sure that i was okay ....it meant the world to me that you were so professional. see you soon! bisous bisous!',happy
id25143,' fantastic location really close to grand st metro stop in china town and little italy. you pay for what you get cheap rooms although the tax is quite a lot on arrival (you pay that when you get there). no windows in rooms but they have fans to keep cool and there is also a tv and bedside drawers. three bathrooms on the floor no ensuite however the bathrooms are private and clean and there is hot water. we stayed for - nights and were really happy there exploring the city and getting a good night is sleep. the area is very safe and the people friendly enough. we didnt have a problem with noise. many good places to eat in china town. amazing city!',not_happy
id25144,' we checked in around -:-- on a friday afternoon and were immediately met at the door by several gentlemen offering their assistance. our room ---- on the top floor was in the style of modern minimalist except in the mini bar department. in addition to the small airline bottles in the refrigerator there were larger size bottles in the bar cabinet along with the requisite snacks and a few other sundry items... including a mobile intimacy kit containing items you might need in case you were unprepared for an intimate get together. when my daughter realized she had forgotten her hairspray a call to the desk resulted in a small pump bottle of the hair spray being delivered to our room within - minutes.we enjoyed the offered turn down service which included fluffing and laying out the -heavy terry cloth bathrobes and the placement of a chocolate mini brownie on the bed. my daughter was headed out to her office party that night and she asked the doorman for assistance in hailing a cab. however instead of hailing her a cab he hailed the house driver who drove her down to navy pier where her party was. other than a tip it cost her nothing. we had room service the next morning and our order was expected to take -- minutes but was delivered piping hot in about -- minutes. check out at - pm was quick and the staff even stored our bags while we ran over to the drake hotel for high tea. my only complaint about the hotel was the cheap - ply toilet paper in the bathroom.. the image they are trying to portray is inconsistent with the use of such a thing. the towels were huge and thick and fluffy and the bath products were superior as well. heard very little noise from neighbors. would definitely stay again!',happy
id25145,' reserved non-smoking room with two beds well in advance. the only available rooms were smoking with one king. the front desk manager was no help. we could hear every conversation in the next room. the floors were sticky. yes i could say it stunk. i have had a better nights sleep in a --$ motel.',not_happy
id25146,' eco-unfriendly plastic cutlery aside.... this was a great place to stay. i was in nyc for the marathon - it is a short walk down to the meeting point for runners outside the library. the chrysler building and grand central station are close the subway stop is on the corner and you can even walk to the guggenheim if youre feeling energetic. the rooms are great - clean nice fittings comfy bed fridge microwave giant telly etc. staff are very friendly and helpful and the breakfast was good enough - not great but hey everything else was.',happy
id25147,' i was not at all happy with our stay at this hotel. accomodations were booked thru [--] for one room- two nights- three people. the reasons are as follows: -no parking garage at the hotel. we had to park - blocks away. -the room had two double beds. a double bed is very uncomfortable for two adults to sleep in together and i can tell you that i had two nights of very bad sleep. -the complimentary drinks were not available b -c the coffee-juice machine had a notice on it that stated it had been shut down by the dept of health. -the complimentary breakfast ended at --:-- am not --:-- am as stated in the guest information booklet in the room. we found this out when we went down to breakfast at --:-- and found that breakfast was over-the management had neglected to inform us of this change. -the housekeeper did not leave us any soap when she made up the room in the first morning. we asked for soap-but she did not give us any she told us to use bath gel instead.',not_happy
id25148,' my new wife and i had reservations for another hotel but cancelled it and ended up at the radisson at the wharf. the radisson was perfect: just a walking distance...hard rock cafe those sea lions $-- boat tours joe is crab shack the bush man...everything that san francisco has to offer. my experience with the staff was more than helpful. radisson at the wharf rocks! thank you radisson at the wharf. you help make our honeymoon awesome.',happy
id25149,' i met my wife here who was here on business-pleasure on a saturday after she had been here - nights already. i stayed only one night. the staff was great. they were courteous helpful and accommodating. the room was as expected for manhattan small. the décor was stylishly modern with really high ceilings. the bathroom was also pretty small with little counter space. we had an interior facing room so not a lot of noise to worry about but at the same time not a lot of natural light. the hotel’s location was perfect for us. grand central station was only - blocks away which gave us easy access to the subway. it is also only about - blocks from times square and about - blocks from rockefeller center. there was also some shooting for a new will smith flick taking place practically outside the lobby. that was fun. the wireless worked ok on the fourth floor which allowed this geek to keep in touch. we never visited the in-house restaurant or bar so we can’t comment on it but they looked quite nice. overall our stay was very nice. the limited space aside we were with our experience.',happy
id25150,' recently my friend and i traveled to phoenis to stay at the arizona biltmore as i had been told the hotel was fabulous. this was an understatement. the hotel was beautiful and the service was impeccable. it was probably the best hotel stay ive experienced in a very long time. we hung out by the pool had gret food at the cabana club and the wright restaurant took in the pool views from our exquisite room in the ocotillo wing and spent way too much money in the awesome shops. i would highly recommend this hotel to anyone wishing to have a great relaxing experience and meet lots of locals. it appears to be the place to go. also...the beds were so comfy my friend and i didnt want to leave them for the pool...but we did.',happy
id25151,' moving past the accommodations which were wonderful. the restaurant which provided delicious food and the location which was perfect ~ the staff treated us like vip is who have been visiting for years. extras like hot cider or hot chocolate by the fire in late afternoon or the wine tasting daily early evenings are just part of the unexpected treats in store at this property.',happy
id25152,' stayed last weekend had upgraded to a club room but then were told upon arrival that the club services not available. staff very apologetic but hallways are worn and the traffic here is very heavy. location near union station is very good if you wish to be on this side of town but the best thing here is too wait until they clean up their act. get a budget rate as they are now a budget locale until the upgrades are done.',not_happy
id25153,' the facility and amenities are lovely and the service was topnotch. the location is terrific and you can walk to many sights and excellent restaurants but we were surprised and dismayed to discover that the doors between the bedroom and the living room were not solid. in the photos they look like french doors with curtains when they actually are just frames with sheer fabric in the center. this means that there is no sound barrier and the light coming through the sheer fabric leaves no privacy even for dressing. although it would be fine for a couple we had thought the suite would suffice for us and our college-age daughter but it really did not work well. i would caution others who might make the same mistake. we would have been better off in two rooms--either there or some place less expensive.',happy
id25154,' recently stayed at the westin copley place after having a bad experience with a hotel down the street from the westin. the staff at the westin was accomodating and went out of their way to meet all of our needs. very clean; great service and a nice central location. i would definitely go back here next time i am in boston.',happy
id25155,' very much enjoyed my stay. clean property with a convivial and professional staff. located in a walkable central area (shops and great dining) that is safe and clean. this hotel gives you a great san francisco experience - not too big not too small unique green very comfortable low key yet sophisticated in the details. appreciated the personalized service from the front desk. great breakfast in the morning. will recommend and return.',happy
id25156,' went for a long weekend in june (--th to --th ----) for some shopping and sightseeing with friends. three women sharing a room. all staff from the front desk to housekeeping were polite and pleasant - really made us feel welcome. very clean rooms. location is fabulous - just between - and - blocks to the piers at fisherman is wharf both cable cars (powell-mason and powell-hyde) and ghiradelli square. take the cable cars (either one) to union square for shopping. take the powell-hyde cable car to lombard street and chinatown. very good breakfast - nice selection of food. the only drawback about the hotel is that the rooms do have internet but it is not wireless.',happy
id25157,' we just spent - nights at the handlery while we were visiting sf to participate in a friend is wedding. from the moment we walked into the lobby the staff was pleasant and helpful. we paid a little more per night to stay on the club level and we thought it was a great investment. large room great balcony quiet and clean. we had drinks with friends in the grill restaurant located just off the lobby and had a great time. several other members of the wedding party stayed - blocks away at the swanky clift hotel and we couldnt have been happier that we werent staying there. the handlery was not luxurious but provided a clean pleasant atmosphere in the heart of union square. i would recommend it to anyone.',happy
id25158,' i stayed at this hotel for a wedding that i was attending on the property. from the moment we arrived the service was sub-par for the rates that were charged. although we booked a room with a king-sized bed - months in advance we were told that booking a certain type of room is just a preference and is not necessarily taken into account. not only was this a problem for us but when the bride arrived the night before the wedding they could not locate her reservation for the bridal suite! we paid for rushed same day cleaning only to receive our items - hours later than promised -- minutes before we needed to leave for an event. the toilet in the first room wouldnt flush and the sink was leaking and the bathroom in our second room needed to be re-caulked about - years ago. the entire property is badly in need of an overhaul....it smelled and looked like i had just walked into my grandmother is house when i walked into the room and the outside of the properly badly needs to be refurbished. definitely not worth the money!',not_happy
id25159,' my wife and i stayed - night in may ----. i reserved the room on la quinta inn is web site. we had a very clean spacious (by ny standards) room with an adequate bathroom. the mattress was a little old but we slept without difficulty. we were on the -th floor facing --nd street but found the double paned windows shut out all sounds but the garbage collection at --:-- pm which lasted only a couple of minutes. there were no hitches in check-in or check-out. the room with aaa discount was $---.-- taxes included. the location is a little seedy but we did not feel any apprehension on the street at night. the staff were very pleasant and helpful in giving us directions to the brooklyn botanic garden. we heartily recommend this attraction. the number - or number - subway will take you to the entrance. we will stay at la quinta inn on our next visit to gotham.',happy
id25160,' pod hotel bunkbed style room for adventuresome mom and tween-age daughter booked for - nights through quikbooks website...had the best deal i could find anywhere on the net. have been on - cruises and found the size of the pod bunk room not very different from cruiseship rooms---easily do-able for us. such a fun stylish place to stay! the free wifi was so very very handy....i booked tickets to statue of liberty checked broadway show prices found directions to many places sent home communications complete w-pictures etc. all from the small desk in our room. docking system for ipod also nice treat and the individual tv is were as my daughter said soooo cool ! the jewels of the pod: the rooftop garden at night.....memories of laying-sprawling out there with my daughter in the heart of manhattan as we talked about our days activities will be with me forever. the fun she had in the funky lobby.....so unlike any hotel she is been in with me before. the quirkiness of the whole shared bathroom thing....was never a problem getting one when we wanted and certainly made this experience different from the crowne plaza experiences we had pre and post visit to nyc. we would gladly stay here again sometime. it was a blast!',happy
id25161,' my husband and i (-- year old married couple and no children) stayed here for - nights over new years - as someone else has mentioned we had a good view from our room of the times sqaure ball on nye which was an added bonus ! everything about the hotel was superb - we stayed on the --th floor in a corner room and we couldnt have asked for anything better. we had just checked out of crowne plaza times square - luckily i didnt pay for it (i used reward points) but i am sure the price isnt that different to bryant park but the experience was worlds apart. the bathrooms were amazing the beds were so comfy the cd is were great and very relaxing to listen to having a relaxing huge bath and sipping champgane. there were so many nice little touches that made a big difference. check out the red leather lift too - very cool i just wish it wasnt so dark in there so we could have taken photos ha! the only complaint we had was the room was a bit cold but we never really spent much time deciding whether we could to turn it up otherwise i am sure it would have been fine. most of the doormen were very pleasant and friendly as too were the reception staff but we rarely had much to do with them. the location is ideal - next to an excellent subway station and not far to walk into times square if you want to take in the atmosphere (or chaos). we ate once in koi - fantastic food and service. my husband wasnt keen as me but thats because he is a meat man where as i love fish (definitely try the tuna on crispy rice and the black cod) it was superb. this was my first trip to nyc and i would find it very difficult to persuade myself to stay anywhere else. i think as someone has said before the lack of communal areas although not a problem for us is a bit unusual and i guess feels a bit strange. we did go to the cellar bar for one drink - it is a very dark place and the bar tender was a bit rude and we didnt stay for long. overall highly recommend this hotel.',happy
id25162,' customer service is wonderful. restaurants are great. rooms are very comfortable.',happy
id25163,' we enjoyed our stay here during the baltimore running festival. the hotel is conveniently located right in the middle of town and within walking distance to most attractions. the one complaint i had was how loud it was in the hotel. i am not sure if it is close to a firehouse or if all the action was happening near us but i swear we heard fire trucks all night long. it wouldnt have been a big deal but we needed to get up early for the marathon the next day. all in all it is a very vice hotel for a good price!',happy
id25164,' the lobby was wonderfully quiet and classy---much nicer than the hyper-noisy atmosphere at most larger commercial establishments. the front desk and other staff were uniformly friendly professional and helpful. my wife and i stayed in a very reasonably priced large one bedroom suite complete with kitchen and two televisions. we entertained friends for breakfast (starbucks and other coffee shops are nearby) and they couldnt believe the size and comfort level of the suite. all in all a great place to relax and unwind while visiting nyc.',happy
id25165,' overall i would recommend this hotel. rooms were nice and whole hotel appears to be updated. free shuttle was a big bonus and use of bicycles is a nice touch. promimity to mono rail and arts venues is very good. only two things keeping me from rating it a - - wifi didnt work most of the time and the gym was very disappointing for a hotel is size. really need to upgrade the gym and add equipment.',happy
id25166,' just again finished a trip to nyc and stayed at this property. even though i only stay once a year they always seem to remember me. new room renovation is great - modern and fresh. anything i request i always get it in a reasonable amount of time and the staff is always friendly...highly recommend it.',happy
id25167,' after flying all night from hawaii we arrived at sheraton seattle just before -:-- am on a friday...to convention attendants checking out en masse. i was greeted with a smile at the front desk by kelsey who told me she would try to get us checked in early once she found out if any rooms on the club level floor were ready. she asked for my cell number an promised to call. i was hoping to get in by noon. twenty minutes later she called and said our room was ready!!! she directed us to the --th floor and informed us breakfast was still going on in the club lounge. we ended up with yummy snacks and a lovely quiet room. the room was spacious and immaculate. the bed so comfy after a long night of flying. yes as another reviewer noted the sheets are a bit noisy but not enough to keep us awake! my husband used the gym every morning and we enjoyed use of the club lounge for breakfast and evening hors devours. the pool looked inviting but we never found the time for a swim. the club lounge was crowded at times but the food was constatntly replenished the attendants wonderful. i enjoyed amazing berries with my granola each morning. there are no decent raspberries in hawaii! pike place market and lots of great restaurants are a strainght shot towards the water. this hotel is - blocks from the light rail station at westlake cnt. highly recommend using it to-from seatac. we spent - nights at sheraton over a busy memorial day weekend and everything was perfect. our wonderful long weekend started with kelsey is cheery attentiveness. i cant imagine staying anywhere else. fyi: elliott is at -pm for oyster hour and matt is in the market for incredible small plates...go early (-pm) for hour',happy
id25168,' what a nightmare. i was forced to stay in this dump for -- days for a business trip. my finance director prepaid otherwise i wouldnt have made it past check in. in a nutshell my room had blood stains on the carpet the electrical sockets were dangling from a wire the shower head was an exposed pipe the telivision had rabbit ear antenas and did not get any recption and the hotel was absolutely filthy- not to mention the cockroach infestation and the bedbugs. the staff are virtually useless and frankly i feel sorry for them as the - hour long line ( literally) is person after person complaining and screaming. the location is convenient although not a particularly fantastic part of ny. its directly across the street from madison square garden with access to public transport including commuter rails to long island and new jersey. a close proximity to times square- not something i was interested in. however if that is what your into may i suggest any other hotel in midtown!!',not_happy
id25169,' no housekeeping service until after -pm and then only if requested. also not enough elevators..usually had to wait --- minutes every time you wanted to go to-from your room. the sheraton which we moved to was much nicer. everyone at front desk was also very rude.',not_happy
id25170,' i just stayed here one night for a holiday work party. the location of the hotel is decent as it is off of wacker drive (south water) and michigan avenue. it is just south of the river. cabs are plenty easy assess to buses and walking distance to some main attractions and shopping. the hotel was newly opened when we stayed there and we were looking forward to check it out. the decor was very modern and industrial. (whites grays steels blacks). so not very cozy...but fit the rock style persona. the beds were very comfortable. but the lighting was horrible. it was very dark in the rooms and dark in the bathrooms so it was tough getting ready to g o out to a formal affair with the lighting by the mirrors. there really was nothing special about the rooms for the price. its really you are paying for the name (hard rock) and for the location and because it is located in the historical carbide and carbon chicago building . i wouldnt stay here again but if you want to stay in a hip type of place and dont mind the darkness the hard rock would be okay.',not_happy
id25171,' enjoyed great service from the friendly staff and took advantage of the bicycle rentals available in the front lobby (great way to get around downtown). bedding was clean and comfortable. however i experienced enough downsides that i wont be returning on future trips. - internet connection is ridiculously slow. i had a strong wifi signal in my room but speeds were so atrocious that even normal web browsing was a pain. forget about making skype calls; it is unusable. - the quality of food at breakfast was low enough that i decided to skip it entirely after my first day and simply go hungry. had an omelette that im fairly certain contained little to no real egg in the ingredients; the flavor and texture seemed like a commercial egg substitute. - windows dont open which is a shame on beautiful days when some fresh air would be lovely. - had to capture and remove some -.- long beetles from my room each day. suspect they got inside because of its proximity to the outdoor pool.',not_happy
id25172,' we stayed at the strand hotel for - nights (--.--.-----.--.--) and i can honestly say that this is a suberb hotel. the staff are so friendly and very courteous and cannot help enough. the location is excellent about a --min walk to times square and a couple of blocks to broadway. the rooftop bar as stated by many travellers is a must the view of the empire state building is amazing however the prices at the bar are indeed expensive but reflective of any hotel in nyc. our room was very comfortable with a huge bed and unlike some of the other reviews i found that there was plenty of room for all our belongings. (we had a superior king deluxe room) i cannot praise this hotel and it is staff highly enough they are so eagar to be of help and so friendly whilst going about their day to day activites. first class service and we will definitely be back!!!!!',happy
id25173,' we spent three nights early december in the sofitel washington dc and it really met expectations; service location and value for money was top notch. highly recommendable and the concierce service was outstanding!',happy
id25174,' my daughter and i have just returned from our first stay in new york staying at the wolcott. we were very impressed with this hotel. when you first walk through the door it has got a wonderful lobby which has been recently restored. our room which was at the front of the hotel -- floors up was spacious and very clean and had a wonderful of the empire state building. it was pretty cold outside but the wolcott hotel was lovely and warm. in the morning there were compiimentary home made muffins tea and coffee for guests to enjoy which was a bonus. in all it was a lovely hotel had everything we could have wished for and was excellent value for money and convenient for all the sites. would definately recommend this hotel.',happy
id25175,' my family and i (- of us) stayed at the curtis the --nd of december and stayed one night. the hotel itself was rather easy to find and parking is located next to the hotel (drive into the parking structure). hotel parking is $-- a night which was rather steep but considering there was a huge performance nearby and traffic was everywhere we decided to splurge. once you walk into the lobby you notice a very chic and up-to-date feel which was nice. the hotel receptionists consisted of mostly men. they give you a cute key and small fold-up map of denver which proved to be useful. the room itself was of normal spaciousness. the bathroom did not have a bathtub but did have a glass wrap-around shower which was nice. overally my experience with this hotel was alright. i would suggest finding somewhere else to park at night but besides that it was a very convenient hotel at a reasonable price.',happy
id25176,' in the world of adequate lodging this red lion is a welcome oasis of service cleanliness and competence. the staff is friendly and well-organized and sympathetic to a worn-out traveller (i was traveling to and from europe). i stayed twice during the month and the room sparkled both times. bedding was crisp and clean mattresses were clean (yes i checked - with the bed bug epidemic i thought it worth a look). there were plenty of clean towels. i did not find a single stray hair in the bathroom - now business traveller how often can you say that? the carpets were clean no sign that there had been a previous guest. i travel quite a bit for business and these accommodations are far and above the average hotel experience. another thing that makes this place extremely attractive is its proximity to the airport - it is at the bottom of the ramp and across the road it is an easy walk. despite its proximity it is quiet. as an alaskan i usually give myself a day to get out of the state during fall and winter weather and plan an overnight in sea before continuing on my journey. this facility is perfectly situated for alaskans with a similar strategy. it may seem funny to gush over an airport hotel but this one is worth it. it is a stay to be anticipated rather than endured a wonderful respite for long trips.',happy
id25177,' location is everything in ny and the wellington is superbly situauted ! rooms are dated and small and we could hardly turn around in the bathroom but its clean and maids are fab! we wernt in ny to spend time in our room so it was perfect! staff were all very friendly and helpfullparticually the bell boys. the cafe adjoining the hotel was fab and very reasonably pricedthe restaurant molyvos was hugely overpriced and not worth the money.....stick with the cafe! for a great breakfast-lunch go to fluffys cafe- mins walk towards time square.fantastic cafe! also do a bus touragents are all over the place and i proberly wouldnt have done one if it hadnt have been recomended to me but its the best way to see ny for sure. would definatly go to the wellington again!',happy
id25178,' the price sells this place. we had a - bedroom suite with - adults snd used the coach bed for one person. i liked that there were - bathrooms and - tvs. the carpet and fixtures were a little run down and the matress was very hard. overall the room was older but not bad. location is central to town and in a quiet area with lots of trees. it is close to a strip bar but it is safe. the happy hour and snacks in the evening as well as the breakfast were very nice and filling.',not_happy
id25179,' i stayed here in november and it was my first trip to seattle. i wanted to near the tourist spots and didnt want to rent a car. well it was a long day of walking but i think i managed to see everything on the beaten path. we had brunch both days at art and one lunch. the food was delicious. the hotel feels very new and modern. nice bar scene and fireplace.',happy
id25180,' great location view of empire state building from our rooms kids loved! rooms were kind of small for - (- kids - adults) but i suppose they were pretty standard for nyc. we found that the price was very reasonable for the location.',happy
id25181,' my wife & i stayed at the fairmont for - nights. the staff(except the front desk & weekend manager) were nice especially the concierge & bell-hops. our room was a little worn down & the a-c would not keep the room cool. the hallways were dirty & stained on our floor(--rd). we enjoyed ourselves anyway not letting the accommodations dictate whether we had a good time or not. things went downhill upon checkout. we booked a rate that included a $--.-- dollar room credit for any charges used in the bar restaurant or mini-bar for each night staying there. we even made a special effort to visit the front desk to make sure we followed their rules the first night. they conveniently forgot to credit any of the room charges per their promotion upon auto checkout. i went to the front desk & i had to explain the promotion to them. i had printed out the info from the fairmont website before hand. the front desk clerk & then weekend manager at first said that you had to spend exactly $--.-- dollars for it to be applied. after i explained to her how absurd that would be she then proceed to rudely tell me it only applied per night i.e. from check in to midnight was one night. which made it impossible to have breakfast & dinner on the same day or breakfast on the day of checkout. it took -- minutes to get it even partly right. they seemed to be perturbed that we would question their billing. the worst part of the ordeal was the attitude of the manager on duty that at first refused to even credit any charges and then still left over $--.-- that should have been credited back. it was not the money that made us mad(we had - dinners elsewhere that each cost $---.--+ that weekend) it was the rudeness & ineptness of the manager that made me dig my heels in. i feel it was fraud to offer the promotion & not follow thru. for some reason the manager tried to set up her own rules & not follow the corporate policies. i will have a hard time staying at another fairmont ever again. the hotel is a - --- star(maybe) but the front desk & manager turned it into a one star. they should sell their bentley and invest in customer relations classes',not_happy
id25182,' where should i start?! when i walked into my non smoking room the first thing i noticed was the heavy stench of old tobacco. the first thing i saw; multiple cigarette burns on the floral comforter. not only did the comforter have obvious cigarette burns the sheets had not been changed! the pillow coverings still had old mascara marks tears and pink lipstick marks on the sheets and pillows. the bathroom looked like a scene from a horror flick. the fixtures did not work properly. the door frame in the bathroom was splintered and the tile chipped. luckily the towels were clean. there was an amazing selection of tv channels too bad most did not work. the carpet was so dirty the bottoms of my feet turned dark brown. the hotel advertises free internet ..ha! there wasnt a real internet connection until i went to the hotel next door. the complimentary continental breakfast was stale and made me sick the first morning. trying to get some type of hospitality from the managers is like pulling teeth. it took - hours to have my sheets changed and bathtub cleaned. rodeway inn is an over priced dump not worth the effort! i do not recommend this hotel even if youre desperate.',not_happy
id25183,' we were staying at another hotel in the area we wre not that with we were walking by the shearton on the wharf and stopped in just to see if they might have a room. sandy ha was working registration and not only got me a room for the remainder of our stay but got me a fantastic rate which turned out being better than the hotel i was at. she went beyond what she had to do and is an asset to sheraton. if you are planning on staying there i would hope you get her when checking in. great place great location.',happy
id25184,' terrible is an understatement!! checking in was only the beginnng of my horrific nightmare. after check-in i went out to find my car had been taken by the valet with the luggage in it!!! the valet instructed me to go to the garage and my luggage would be waiting. it was waiting...still in the back of the car with no luggage cart and my room was on the --th floor. we finally got the cart and luggage to our room only to find a dark hallway and musty smelling room. the view was a dark alley and very disappointing. upon waiting for a bell-hop my phone fell behind the dresser and i discovered a condom on the floor!!! omg....my daughter (-- yrs old) asked many questions and i had no answers appropriate for a -- yr old. it took over an hour to get this removed and when turning down the bed for the night we discovered dried blood on the pearly white comforter!!! omg...i was appauled!!! i called and the housekeeping staff came and changed the bed only to find a huge urine stain on the mattress and no mattress pad! after much complaining we were upgraded to a larger room and free breakfast. as many other guests have noted we were also charged for the mini bar$---.-- and we didnt eat anything out of it. we had moved a few things to keep our milk cold in the refreshment center since there wasnt a refrig in the room. the valet parking was $--.-- for a - nights stay and wasnt worth it. after all of my trouble we were only compensated with a room upgrade free breakfast and a few additional points added to our starwood guest card. never never again!!!',not_happy
id25185,' i like to stay at the mosser hotel as location is good and easy access to bart and muni station.i will come back and stay at the hotel again and also introduce to my friends from singapore if they plan to come to san francisco and looking for good hotel location especially easy access to bart and muni station.',happy
id25186,' there are very few words to describe our recent stay at the hotel helixin washington d.c.....but excellent phenomenal and outstanding are just a few as well as pet friendly!! from the moment you check in you and your pets are treated like royalty.the entire staff is both friendly and helpful in making you feel welcome.the rooms (art deco) are well appointed with flat screen tv is and supersuper comfortable beds.the room was super clean & fresh with everything working up to par.nice and cold a-c! great location on rhode island avenue... great wi-fi signal & service too! walk out the door and you have many cafe is and restaurants to choose from...caribou coffee rite on the corner cvs (-- hour) & whole foods on the next street (p street)....walking distance to the metro ( your choice of stations~ dupont circle or u street) as well as a bus stop on the corner. the helix holds a bubbly hour everyday-afternoon for its guests in the lobby which is a nice added touch. the bottom line the hotel helix makes you feel like a local and is....... plain and simple.....a outstanding (boutique) hotel. congratulations to the entire staff of the hotel helix for a job well done.see you soon!',happy
id25187,' first and only comment ever made on one of these sites. first stay at a hyatt in many years. in town for convention and truly enjoyed our stay. the club floor staff was very friendly and found entertainment to keep wife and daughter busy during the days. adrian bryan and all club floor staff made the upgrade well worth the price. the food and beverage selection was superior to other club floor experiences. you cant beat the free internet in the club. minus the cost of internet makes the club very affordable and you get a nice view with some enjoyable snacks and beverages. the staff of this hotel could train others how to retain customers and attract new business. they should be proud of their accomplishments. scott',happy
id25188,' i stayed at the westin for a conference on march --th for - days. the room was clean comfortable and the service was exceptional. i loved the dual shower head!! we visted the concierge a few times and she was very helpful. she provided us with a free appetizer coupon for a mexican restaurant in old town and discount tickets were avaialble for the u.s.s. midway. they even lent us an umbrella for the day! on st. patrick is day they had an assortment of green candy downstairs. that was so much fun! we were disappointed that the pool was not working; however the weather was chilly so it ended up being okay. thank you for a great stay westin!',happy
id25189,' the lenox is a gorgeous hotel in the perfect location. boylston street in boston is the heart of the city. my wonderful romantic precious boyfriend booked this hotel for a romantic new years---th birthday surprise for me. we attended a wonderfully festive and delicious - course dinner gala at the top of the hub for nye and spent two days enjoying the lenox is amenities; we also took in a blue man group show on nyd. we came across a few problems however during our stay. first beware of booking a junior suite: they boast having wood burning fireplaces yet very few of them actually do. it was my --th birthday new years eve (they were well aware of both!) and we booked several months in advance yet we could not be accomodated with a fireplaced room. strike one. the room was unneccesarily gigantic therefore not allowing for proper climate control. the massive walk-in closet and bathroom were sub-arctic when the room itself was a smoldering --*. strike two. we ordered room service for breakfast two days in a row bacon eggs toast and coffee for - people: $--- later and one hour after eating (my fault) cold runny eggs i became very ill. i have been sick with a so far undertermined foodborne illness (so far called a gi bug until my test results come back) still - days later. i contacted the hotel manager who referred me to the person in charge of the food and beverage department who never called me back. stike three. the bathroom was clean and the sheets were clean the bed was extremely comfortable and the room was well-appointed. thr free wifi access and bottled water were pluses. the list of freebies for guests was impressive including bath salts and cufflinks to borrow in case their guests have forgotten theirs. the only reason i would not recommend this hotel is because of their ridiculously overpriced toxic food. i am not sure who they have working down in the kitchen but they need to be fired immediately; i understand that food is a catch--- at most hotels and restaurants but this is their business! the hotel itself is absolutely gorgeous clean and well worth the double-priced room rate in comparison to other beautiful hotels in the area if simply for the gorgeous reception area including a magnificent fireplace and guilded crown mouldings. the beds are comfy and the tv is a pretty nice flat screen model. the valets and bell-people were fantastic. i truly enjoyed my stay minus the intestinal infection i got from the room service and the ruined birthday plans because ive been chained to the commode for going on - days... by all means stay at the lenox; just dont order room service!!!',happy
id25190,' spent - days in nyc at this hotel. i spent hours on the internet searching for the perfect nyc hotel and boy did i find it. this hotel did not disappoint. you honestly cannot ask for a better location. it is literally in the middle of times square. when we arrived at the hotel the bellhop grabbed our luggage and the keys to our car (valet parking) and within a minute we were at the -rd floor lobby. checking in took another minute and was a breeze. we went up to our room (----). views from our --th floor room looking out on times square are simply breathtaking. our - bedroom king suite was fabulous. the room was very clean a-c worked great. it was nice to have a mini-fridge for drinks & snacks. we did have - little problems... our safe wasnt working (battery was dead) and the tv in our bedroom had only sound (no picture). we called the front desk and within - mins we had a guy from maintenance with a battery pack for the safe in one hand and a ---inch tv in the other hand. he brought another tv he said because it would be easier just to give us another tv and bring the other one back to maintenance and figure out there what was wrong with the tv instead of staying in our room for an hour trying to figure out what was wrong. within -- mins he had switched the tv is and replaced the batteries in the safe. now thats service. we did not go to the bar not the restaurant so i cannot comment on those but they both seemed very nice. all the staff we ran into at the hotel were always friendly and nice. they all said hello when you passed them by. i would recommend this hotel to anyone going to nyc. when i return to nyc im glad i will not need to spend hours again searching for a hotel...i will for sure return to this hotel. thank you doubletree guest suites times square!!! trust me...do not believe any of the negative reviews about this hotel.',happy
id25191,' i stayed at the liberty hotel for - night after the hotel i originally reserved had an issue with its pipes that rendered some of its rooms unavailable (i.e. it was overbooked). after arriving at the liberty it didnt take long for me to feel about being re-routed. upon checking in the receptionist was very welcoming & even apologized for the mishap at the other hotel which was no fault of the liberty. the hotel lobby is stunning & the history of the building is *perfectly* integrated into the decor. the hotel isnt in the most desirable location (adjacent to charles - mgh) but it is - block from the red line t & walking distance from the north end (-- min max). my room was spacious (including a large bathroom with tub & shower) & had molton brown toiletries & the most beautiful neutral colored cashmere blend cable knit blanket over the bed vs a traditional hotel duvet. i received complimentary champagne at check-in & there was free coffee in the lobby the next morning. the view from my room was of a motorway but i wouldnt expect a -nd floor view to be particularly nice anywhere. service at the clink was painfully slow but i would rate my breakfast a - out of --. overall my experience at the liberty was fantastic & i would absolutely recommend this hotel to anyone visiting boston or cambridge.',happy
id25192,' the room was quite low on the cleanliness chart. sheets were not clean upon check in and were not changed when the room was serviced the next day. i had to ask for them to be changed. the bathroom also smelled moldy or like mildew. the room was also not vacuumed when serviced',not_happy
id25193,' the check-in was effortless easily one of the fastest and most efficient i have experienced during my regular business travels. the room was smaller than i expected for a single queen room but it was nicely decorated and clean with a great view of the bronco is stadium and the rockies; however age is showing in the bathroom plumbing with them hanging off the wall. i stayed for a --day conference where the catering was done by the hotel and that was of excellent quality. the conference rooms were of good size and had decent amenities. the restrooms were regularly cleaned and very nice too. the chairs on the other hand were simply terrible; many of us were left with sore backs after five --hour days in them! although im sure they werent designed as classroom chairs per se. room service was fast & polite acknowledging my privacy sign id left by accident when ordering food by having the front desk let me know they were at my door. i thought that was a nice touch as elsewhere you just get the heavy knock. food from room service was of similar quality as that of the downstairs restaurant which is good tasty and well-presented. i used their dry-cleaning services and that created a dent in my trip & subsequently this rating. as i travel light i rely on timely dry-cleaning to keep me looking smart throughout my business trips. i *explicitly* asked for the express service and was told the clothes would be back by noon the same day but by that evening my clothes had not arrived. when i inquired the front desk apologized and said they hadnt gone out that day but they would go out first thing in the morning. i expected it would go out under the express clean as requested but it didnt get back until -pm some -- hours later than expected. pretty fortunate that i had another couple days of stay after this otherwise i might have had to leave my clothes behind at that speed! checkout was again efficient and fast although my second negative point has to do with being told my company does it weird when i explained that while my company had *left* an open credit card that was *not* their usual policy and therefore i wanted to pay for the additional services myself as i had to expense account those back per our normal policy. i think that it was very rude to question why i wanted to do something like that and certainly not at the doubletree level of standard i normally see elsewhere.',not_happy
id25194,' i felt very welcomed by the staff. all requests were taken care of within -- min. never any issues :)',happy
id25195,' nice placegood for zoo and sites in parkplenty going on at weekends in the park. check out the car show on a saturday near to the air and space museum good bus service to take you downtown.lots of resturants with in short walking distance.the hotel is very clean and tidyhousekeeping second to nonestaff will give you adivce of what is going on near by.nice gardens and patios to enjoy your breakfast or in the evening order yourself a pizza and a bottle of wine from - of the many takeaways that will deliver to the hotel reception when downtown i recomend the fish market resturaunt next to the midway for an excellent meal',happy
id25196,' we always stay at the sheraton gateway at lax airport when we visit la. we are also gold status with spg. but when ever we check into this property we never get moved up or get even a big hello when we check in as gold spg members. second for some odd reason we seem to get a $-- pet chg at every stay over. the problem is the front desk staff seems to blow over it and make it as if it was part of all the charges (tax etc.) weird. we tried to speak to a front desk mgr on check out at -- am sat. morning and they said there was no mgr. in the building at that time. now on the other side we needed to rent another room for our adult kids to visit and anca shama was very helpful in getting us a clean room at that early hour. so thanks anca !',not_happy
id25197,' stayed here - nights on a business trip. good hotel. no problems. requested late check out and it was granted with no problems. did not use breakfast pool or exercise facility.',happy
id25198,' had made my reservation over a month and a half in advance. i had a confirmation number being held with my credit card. padre game and some jazz festival was in town so the hotel decided to over book the hotel. after the front desk girl disappeared for -- minutes and came back with a voucher to some hotel id never heard of on coronado island......we asked for a manager. he basically spent all of one minute saying too bad your stay elsewhere is taken care of. they then gave us vouchers for cab rides that no cabbie would take to get to and from the game. (the reason we booked this hotel) the hotel they put us at had cockroaches at it and smelled worse than my grandma is attic on a hot summer day. the shower hardly worked. want this to happen to you? do not book at san diego marriott gaslamp quarter. the hilton across the street looked really nice. try them. if the manager of this marriott is reading this you should be very ashamed of yourself and your staff. i know i am not the only one that you turned away that night....as i was in line and waiting i heard many complaints about not getting rooms promised. expect more complaints and letters coming your way then just mine.',not_happy
id25199,' this hie was in a fantastic location which i guess justified being way way overpriced. it was way out of date which was really a disappointment for a romantic get away in sf. the corridors were dimly lit and carpets worn looking. linens were updated but that is about all. there was no wi-fi available which i think is inexcusable at almost $----night rate. i would have paid an additional fee but it was not even an option...are you kidding??? in silicon valley in ----. tv was still crt. this was way below standard for holiday inn express.',not_happy
id25200,' we stayed at the sofitel chicago for two nights in september ----. overall this hotel is a good choice for its location service and breakfast. however luxury it is not - not anymore anyway. upon entering the hotel the lobby looks good and would be even more attractive without the ugly paintings hanging over the reception desk. the staff was courteous and helpful prompt in arranging our check-in despite a mix-up with our reservations. the room was disappointing at first: a persistent smell of cleaning agent upon entering; honey-colored wood everywhere (in need of refreshment); a dated (though still nice) bathroom lacking any dimmers (just like the room itself). on the other hand the bed was comfortable and we were lucky to have a gorgeous view of the city on one of the upper floors. as for breakfast though somewhat pricey it is definitely worth the money in terms of quality quantity choice and service. in conclusion: it might have been a luxury hotel when it opened but it certainly does not feel as one anymore. i would recommended it if you can get a great deal for it otherwise there certainly are other options in the area.',not_happy
id25201,' this hotel is in a good location on loop --- and --- by the airport. it is easy to get anywhere in san antonio in about -- minutes. it was comfortable and quiet. staff was friendly and it was a good value for a brief visit.',not_happy
id25202,' good location with trolley car stop only a block away very friendly hosts who enhanced our stay with many tips on things to do.',happy
id25203,' we were there with a group of boys for a basketball tournament. the rooms were ok but not great. we had requested a non-smoking room but even though there was a sign on the door indicating it was non-smoking it was obvious that at some time in the past it had been a smoking room. the underlying smell never leaves. the room was clean however. our room was right next to one of the outdoor exits and we constantly heard the door opening and closing all night and voices outside our door. i wouldnt recommend this room to anyone although the inner rooms seemed better. the bed linens were pretty old - i could almost poke my fingers through the sheet. on the positive side there was free wireless internet which was dependable. also next door the freeport tavern serves a nice casual dinner. there is also a restaurant attached to the tavern which i understand to be pretty good. the breakfast was ok but nothing out of this world. not much left even at -:--. the fresh waffles were nice if you wanted to wait in line -- minutes. all in all the hotel served the purpose for the group we were there with but it is not a hotel i would necessarily return to.',not_happy
id25204,' if like me you are used to staying in pretty exepnsive hotels in ny when work is paying (soho grand -- thompson morgans the royalton) but have to somewhat downgrade your options for personal travel the qt is a perfect compromise. i stayed for - nights recently on vacation and was very impressed by the trade off between design-quality and price. the rooms are basic but nicely done the beds are extremely comfortable and the pool-bar area is a nice touch (despite the smell of chlorine!). more than anything else though i thought the staff were amazingly friendly and helpful so much more efficient and less surly than the rude wannabe models-actors-whatevers that get recruited to work in the more premium ny boutique hotels. the staff at schrager hotels in particular could take some much needed customer service tips from the staff at the qt.',happy
id25205,' stayed here for one night. had requested on booking an early check in and telephoned day prior ro arrival as flying overnight from vegas to washington and would like to rest and freshen up on arrival. this request was not met and we were told to return at -pm came back at -pm and told nothing available as yet. we were exhausted and had to wander about in the heat outside until a room became available. the room was large - queen beds large plasma tv. house keeping came to the room promptly when we called about no shampoo being left in the room. large bathroom nice strong shower and nice toiletries. used express check out service very useful. good location for seeing the sights of capitol hill close to union station. not many restaurants in the immediate area',not_happy
id25206,' i stayed at the warwick for a couple of nights during a trip to seattle awhile ago. the hotel is pretty classy with very friendly staff. great location close to pike st and various downtown shopping locations. would definitely stay here again if im in seattle.',happy
id25207,' my husband had a meeting in new york so we made it a long weekend & stayed here for - nights. it is a great hotel and the location is right off times square. cant be beat. they had upgraded us for no particular reason which was fun but we figure the upgrade must have only been the bedsize (from double to queen) because the room was miniscule. i cant compare to other new york hotels in the same class-location-price range so maybe this is the norm.being in ny after all the idea is not to spend too much time there right? but we happened to be there on a very awful day weather wise and were looking forward to a nice hot bath. the bathroom was on the same scale as the rest of the room (tiny!) and the tub was chipped and scratched. the hot water also ran out very quickly-nowhere near a tub-full! the staff was friendly helpful & courteous which was important to us.we only had a light meal in the hotel which was very good but expensive ($-- for one glass of wine!) but overall a very pleasant clean hotel.',happy
id25208,' we stayed in this hotel as we fancy luxury but not at too much expense. really easy hotel to find and it is - min from the local t - stop ( subway) which takes -- min to get into town. or you can walk very easily into the centre of boston from here. the hotel has free wi fi excellent gym & pool and really nice rooms. could not really fault this hotel just be careful as parking is expensive as it is everywhere in boston. if you are looking for a decent hotel in boston and do not mind that it is not directly in the centre then book this hotel.',happy
id25209,' we were pleasantly surprised by this hotel. very modern and cool boutique hotel located downtown san diego in the gaslamp district. decorated beautifully. our room was decorated in dark chocolate browns turquoise dark blue and white. the bathroom was beautiful. the only small complaints wed have are two things. the bathroom is gorgeous but the vanity is not very functional. it is a beautiful brown wood with a modern square sink but the water splashes everywhere. there isnt enough counter space to put your toiletries. the other complaint we have is that there is no dresser in the room to put your clothes in. you basically have to live out of your suitcase and for a family of - that was a bit tricky. you can tell that the hotel is designed for a quick business trip and not necessarily a family vacation. the other thing to keep in mind is that there is no self-parking. valet parking is $-- a day. overall the hotel was great and wed stay there again in a heartbeat. you wont be disappointed just keep in mind the few things that we mentioned.',happy
id25210,' we picked this hotel due to the ghost story and booked a one bedroom suite. we got room --- and were going to stay at the queen an the next day due to theyre ghost there too... lol i know... but we were looking to have a scary trip lol. anyway we checked in and walked into our room and out mouths dropped. mind you the carpet was dated along with some of the furniture but we expected that. we knew we werent checking into a hilton. after getting settled in we called to confirm out room at the queen an and we told them the reason we wanted to stay there was for the ghost story. the receptionist at the queen anne was like ummmmm ok yeah we have rooms she was totally rude and not helpful. treated us like we were kids. we asked the majestic staff would let us stay an extra night and they said yes but not in the same room. the second night was in room --- a jr suite another great room... from the check in the staff was amazing helping with any questions and concerns the room made us feel like we were spending the big bucks in the old days. only thing that sucked was that the fireplace didnt work but it didnt ruin our trip. we went down to the lobby around - am to check out the grounds and we chatted with the staff again they treated us like family and told us some of theyre experiences there.. they knew what we were there for and yet they were not treating us like idiots. over all.. since i use to work for hilton i have to say that the hotel majestic is a great hotel to stay at if your looking for something a little different with old time class and they really made us not regret the money we spent there. im for sure going to be staying there again and i am positive i will get the same treatment!!! by the way room --- didnt have a claw foot tub but room --- did in case you wanted to know..',happy
id25211,' the history of the hotel was interesting to me and despite negative reviews i booked anyway. that was a mistake. what a dump. the sheets and towels were clean but the room was worn out. the bathroom fixtures were old and way past their prime - large worn spots on the sink and tub. there was peeling paint througout the room. a vacuum or a mop had not been in that room in awhile. there was also hair in the sink. the worst item i found was the spot on the door where the peephole was supposed to be was just a hole and you could see directly into the bathroom from the hallway. unfortunately there were no other rooms in the hotel available that evening - so i had to plug the hole with some toilet paper. i know this is nyc but for $--- a night i expected at least clean and private. the staff was pleasant and accomodating as much as they could be.',not_happy
id25212,' we felt safe while at the hotel but the three blocks we walked daily to catch the local cablecar or bus didnt feel safe. our tour guide one day cautioned us to be careful and even the lady driving the cablecar one night told us to be careful walking back. there were lots of homeless around some sleeping on the sidewalk that for the most part didnt bother us. the decor in this hotel was retro rooms were ok. we had problems with getting enough towels wash clothes and coffee on a daily basis. we would call the front desk and they would send someone up with the supplies except they didnt seem to know the difference between regular and decaf coffee. we spent almost a week here so you would think they would get it right at least once. did i point out that our group had two rooms both of which had the same problems. most of the front desk people were friendly and polite. the rooms dont have air conditioning which was ok except you needed to have a window open at night. our window opened into a courtyard area which didnt seem like a great idea. they also would open it when they cleaned during the day and leave it that way. would have been easy for someone to get in. very noisy!',not_happy
id25213,' stayed at the new yorker from the -th june to the --th june. our first impressions of the actual hotel were amazing but after facing the miserable cretin on the desk our thoughts were turned upside down. he was apparently the night manager. we had just arrived off a flight from los angeles so we were absolutey shattered. when we approached the desk he demanded a credit card and immediatley tried to take money off of it. he didnt explain to us what he was doing. when he couldnt get $--- off it he demanded another one. when we questioned what he was doing he replied incidentals incase you smoke in the room . when we replied that we dont smoke he basically said he didnt care and he wanted the money. we told him we didnt have that much on the card then he threw the card back at us and said im not checking you in then! eventually we had to give him $--- cash. when he recieved it he was like a kid in a sweet shop. he was so ! prat. the hotel was also told that it was my partners --th birthday but we were on the --th floor with a view of other peoples rooms and the room was quite compact. all in all it was a really nice hotel within a good area easy access to the subway. but some of the staff need training. obviously the higher your floor the quieter it is. also you are only a -----min walk from times square!!',happy
id25214,' this was ok. the room was good in size for - it would be very small for -! the bathroom was filthy (i cleaned it myself) but the rest of the room was ok. the reception and door staff always pleasant. the concierge and bell boy - not so at all! the location is right om time square (you come out right on top of the half price ticket booth) so a good central location - although very busy and impossible to get a cab. i think i would stay more out of the centre if i was to return. overall just ok.',not_happy
id25215,' we just returned from a week is stay at mcv. the one bedroom was spacious and nicely appointed. the bed and soaking tub were the highlights of my stay. there is a charge for housekeeping but towels are plentiful. the front desk staff earned a c+ grade but the shuttle bus drivers were the best (a+)! they told you about the area and restaurants and were always on time. limited daily activities were offered but the fun is at jw marriot. listening to jazz as the sun set was relaxing and enjoyable. the lazy pool was fun. also guest from mcv get free valet parking. we are making plans to return next summer.',happy
id25216,' edgewater is a great place to stay when visiting the north west. right on the water dining is elegant. we dont usually go for hotel food but the atmosphere and the food was fabulous. we happened in on thursday night when there was the weekly rigata. dont miss this experience. btw. the bathrooms in the rooms are unbelievable.',happy
id25217,' the hotel is just beautiful. the black predominantly in the hotel is cool only for - or - nights. from there it becomes tiring. the double room is too small. the coating rusty the wall of the bathroom are also lacking. the staff of the cleaning and guests must use the same elevator. details that do not match the price charged. the small coffee served in the morning is very pleasant but with little variety. the staff of the reception also does not show much contentment rem receive the guests.',not_happy
id25218,' this was my first time going to nyc and the reviews from this site made this hotel sound great. the suite was huge with a equally gigantic desk to work at. the workers were very polite but the ones we asked for advice on food and where to go were somewhat clueless. even simple questions about the subway system seemed too difficult for them. i would have preferred more for my money (+$---) and having to transfer subways all the time was tedious. if i ever go back i will choose a hotel near the transfer station (like grand central)',not_happy
id25219,' we spent a week in california in three cities. the howard johnson reseda inn & suite was by far the better of the three hotels we stayed in. with our adult son traveling with us having a two room suite was fantastic. both rooms had large flat screen televisions phones and separate air conditioning. the bathroom was in his front room so there was no reason for him to disturb us. the room was clean smoke free and not too close to the ice machine. if the building had an elevator it would be perfect. and do not let the auto repair business in the neighborhood bother you. this is a really nice place with very nice and professional staff.',happy
id25220,' fantastic lobby really sets the tone for the hotel. we mentioned it was our honeymoon when checking in and the guy at reception upgraded us to a superior room. great location as well just off times square. will definitely stay here again.',happy
id25221,' nice stay. great beds. very clean. $-- for valet parking after taxes .... and you must valet park. right down town ...easy to walk anywhere. nice staff. fred meyer has free wifi .... but the w hotel does not. :( $- - hour. that is the one thing negative we have.',happy
id25222,' went here for a quick trip over the remembrance day weekend. used priceline to purchase since we werent too picky as we were staying for only - nights. the location is great - it was just me and my boyfriend so we walked everywhere even to the field museum (-- mins along the water) and up and down mag mile. it is right next to the loop and there are always a ton of buses in chicago so it wouldnt be a bad location for families. however the hotel can be a bit noisy at night (thinner walls near the train) which didnt bother us - we live next to the train in an apt in downtown toronto so we are used to the trade off between great location and noise pollution! the breakfast buffet was good - had fruit-yogurt and cereal if you wanted to be good and waffles- biscuits sausage and sausage gravy if you wanted to be bad with things in between. the staff were all helpful. at breakfast they served us with a smile and were joking with the guests and the front desk called right away to make sure we got to our room okay and then helped with dinner choices and jazz bars decisions. overall great location a bit noisy the rooms were small but not overly cramped but the staff were helpful and nice. id come back here if the price was right.',happy
id25223,' great location room very small the carpet in our standard room was dirty as were the bed cover and vallance. corridors and carpets on our floor also dirty and many of the doors had kick marks on them paintwork was generally shabby hotel staff were fine and pleasant - we should have complained but were only there for - nights and didnt expect a different room would be any better.',not_happy
id25224,' the service offered is zero. if you want to be close to the wharf area then you are good. we wanted a late check out and the answer is a swift no even though it is the off season. if you get a room on the second floor be prepared to put up with the noise of the very squeeky floor of the third floor. this is no exagguration. there is no guest laundry although they do have off street parking. if you need a quick stay but if you need a quiet stay you may need to pick the right room.',not_happy
id25225,' my friend and i stayed here during the first week of the us open. fantastic stay!! wonderful clean comfortable rooms. the staff was incredible ready to answer any questions we had. great location for restaurants (ashtons is great) spa (bliss) is right around the corner and an easy walk to the subway (- blocks away) to catch the - train straight to the open. staff was so considerate we missed breakfast one day and they re-opened the dining room just for us. could not have been more helpful! again ill never stay anywhere but the san carlos...ive found my home away from home.',happy
id25226,' the room was very nice free wifi they allow pets which was nice to know for next time. we used priceline and this hotel picked up our bid so it was reasonable however the true cost is very high. but it was downtown seattle and we were able to walk to pike market and safeco field pretty easily. the only drawback is the -- dollar parking charge which is pretty steep. but the valet was nice and we were on vacation so whatever!',happy
id25227,' when we first arrived they charged us $ -- to park our car. when we got to our room it looked very nice and clean i started to inspect the room ( this a marriott hotel should be clean right) sorry i inspected the room because that is what i do for a living work in housekeeping for a motel. i was really surprised the shower curtain was dirty the fridge was sticky with a beer in it ( i dont think that comes with the room) my pillows smelled terrible when i took them out of there cases they were yellow stains on all - pillows gross. the throw blanket had a bad smell. the bed skirt had many stains on it. the coffee amenities could have been better - regular - sweet in lows - equal sugar - creamers. this is not enough should be - of everything. the good things the bed was great my view was great and the staff was friendly. paid $--- for one night plus parking. my stay was on april ----------',not_happy
id25228,' this hotel exceeded my expectations. the location is great--three small blocks up from ferry terminal within easy walking distance of pioneer market (it is longer but still very walkable to pike is market) and several fun irish pubs right down the street. the beds were super comfy the rooms fairly small (it is an older building--quite historic) and i loved the french press starbucks in the room. youve got to try the piroshki place right next door...unbelievable for breakfast in the room with the coffee. the staff was accommodating friendly and helpful. the lobby downstairs is pretty with a fairly popular-with-the-locals hour especially on fridays after the work crowd gets off. id easily stay here again!',happy
id25229,' this is a great location if you want to be downtown just across the road from union square. we very much liked the city atmosphere just outside the hotel which was offset by the cool calm and comfortable reception when you stepped into the chancellor. impressed with the cookies and coffee that were always available and liked the feel of the small bar area. we had breakfast in the restaurant served promptly excellent quality and big portions. ok you are paying but we thought it well worth it. the reception staff were very helpful with directions advice and recommended a great chinese restaurant to suit our tastes. our room was plenty big enough very clean and comfortable. comfortable bed liked the choice of pillows that were delivered very promptly. i am sure it can be warm at times without a-c and at times (at night) it was a tad noisy. but this is in the heart of the city the hotel has character and we loved it.',happy
id25230,' ample parking restaurants nearby close to highway nice staff continental breakfast nothing special clean and well maintained motel wanted to give four dots but it just did not pop with me kinda dated. we reserved a double bed but they did not have so they gave us their deluxe suite with a king for the same price. a good motel for a nights stay',not_happy
id25231,' we had a great - day stay at the silversmith. nice clean and staff very helpful. loved the location. with in walking distance of many of the major chicago sites. close to all lines of public transportation. will definitely plan on staying for our next visit.',happy
id25232,' my wife and i recently used hilton points for a very nice weekend here after spending the week at another nearby hotel for a business conference. overall our stay was quite good. the hotel is located right on the edge of the gaslamp quarter near numerous restaurants shopping and the baseball stadium. everything you need is within walking distance so no need for a rental car or taxis once you arrive. despite being in an active area we found our room to be quiet. some previous reviewers have mentioned noise from the nearby train tracks but we didnt have a problem - the light-rail trolley isnt noisy at all and the amtrak train only came by once a day during the daytime. the hotel has a stylish modern boutique feel. the breakfast buffet was excellent. the restaurant doubles as a sophisticated little bar in the evening (nothing loud or crazy). our room was well maintained and very comfortable. the lighting was a bit quirky with very tall bedside lamps that were difficult to turn off or on while lying in bed. the bathroom light operated by a motion sensor so it came on as soon as i entered even in the middle of the night before i could close the door (so the light shone out into the bedroom itself waking my wife). the pool was a bit small but generally adequate. overall i highly recommend the hilton gaslamp. we were very pleased.',happy
id25233,' i stayed for - nights at the dana with my friend and we absolutely loved it. location - close to the subway-transit but easy enough to walk pretty much anywhere if you have the time and energy to do it. we purchased -- hour transit passes for $-- and they were well worth it. rooms - we had a comfy king so it was a bit small but this did not in any way negatively impact our stay. we had a small balcony overlooking state street which was great and the entire balcony consisted of huge windows. the decor was ultra-modern which is very much our style. if you dont like modern you wont like this room. the room had a large flat screen tv a great sound system and a single serve coffee maker which made great coffee. there was a well stocked honour bar which i thought was quite reasonably priced. bedding and linens were top-notch. the glass walled shower (which can be visible to the sleeping area if you want - we always had the curtain drawn) and vanity area were beautiful. turn down service was provided and on - of the three nights chocolate covered fortune cookies were left on the bed. thick robes and slippers are provided for your use. staff - staff were wonderful - particularly the doormen who were always ready to help out. when you check in your luggage is taken and delivered to your room as the actual check in desk is on the second floor. the bellman offered some great tips on chicago . all the staff were extremely helpful and courteous. dining - we only ate breakfast at the hotel. $-- vouchers are provided for each morning of your stay for each person. i found the prices to be very reasonable and between the - of us we never exceeded the $--. free coffee was available at the lobby bar so that helped lessen the breakfast bill. i usually had a coffee (or -) in my room as soon as i woke up. as one other poster mentioned the pancakes are too large but they made for a great picture. i had the grilled pb&j which was very nice and a fresh fruit smoothie and toast. i always found it to be more than enough food. my friend usually had some type of egg dish and was always with her meal. facilities - we didnt use the spa but checked out the gym. it is on the small side but had several cardio machines and free weights. i would definitely stay here again. and i also noticed there were several young families staying at the hotel. i also wouldnt hesitate to bring the rest of my family here. i found the best price booking directly with the hotel.',happy
id25234,' excellent service supported bya a wonderful restuarant and bar. enjoyed my few days stay and the service was very consistent front desk staff was and room service was very good.',happy
id25235,' if i had it to do over again i would have paid the extra money and upgraded to the raddison or another hotel which have just as nice locations. the staff was barely tolerable the walls were paper thin and the rooms seemed a bit run down. the parking charge at $-- per day was to me the icing on the cake. the raddison (where friends stayed) was more expensive per night but they came out nearly the same when you factored in parking. it wasnt the worst. it was clean and tolerable but if youre going on vacation spend a couple extra dollars and upgrade. also if you do stay be sure to request a -nd floor room. the noise on the first floor from the parking lot and other guests was bad.',not_happy
id25236,' we stayed at the omni in june ---- for a conference. the hotel was beautiful. the rooms were modern and clean. the staff was friendly. a little overpriced but i would reccommend this hotel to anyone.',happy
id25237,' that they took a nondescript boxy --s motel and turned it into a desirable place deserves credit at the get-go. it is kind of like w meets hard rock -- in the desert. (the hallways are painted purple!) but it is quirky and the service levels are spotty. im guessing that the owners are young. apparently a number of the rooms have both the air conditioning and only coincidentally the hot water reversed. that means you turn your thermostat to hot to get cool air; and you turn the shower control to cold to get hot water. theyve had cable problems (for quite some time apparently) so there is no movie channels and there is no pay-per-view. mostly take note that there is a gay-hipster-young scene at the pool most every night whether it is happy hour or a private party. it is interesting - for about -- minutes. the staff seem to be oblivious to the noise in the parking lot the noise from the restaurant and the noise at the pool. im here on a special rate so it is hard to complain but if id paid $---+ for this room id be annoyed. this is not a good hotel for families. it is a great hotel for young scenesters who want to stay up late and drink and carry-on. id stay here again id just make sure i asked for a quiet corner of the hotel. this place is obviously very desireable to a certain demographic and i continue to be thankful theyve fixed up what was probably only an eyesore -- they get big points for urban renewal!',not_happy
id25238,' we loved this hotel. my -- yr old son and i spent - nights at the steinhart hotel recently and loved it. it has no one on the desk during the week which to us made it a little more private like going to our own apartment ! peter the manager was great. we had a problem with our phone. my daughter could not call us. i talked to peter who came right up and we found that the ringer was shut off ! he was prompt and professional and very pleasant. it was nice to know that he lived in the building too. the hotel was only --- blocks from the main up-scale shopping area and very close to a large grocery store the trolley system and we could walk just about anywhere. we had pizza from the bellissimo right next door and it was great pizza and the man that runs it was one of the nicest people we encountered in san francisco...very polite. the apartment was roomy clean had a great shower and was quiet for the most part. it was very comfortable and we got a great rate on the internet ... $--- ... for - nights ... you must book for a week at least ... and it allowed us to each have our own bed and our own space . i feel lucky to have found it . s munro',happy
id25239,' first trip to baltimore heard a lot of good things about the inner harbor area and they were right! my wife had a conference there and i tagged along. many restaurants and attractions in the immediate area. a must is the capitol grille not cheap but well worth it. went to the -st monday night football game this season and a oriole day game. if you like sports this is the town for you i walked to everything. hotel was excellent with an attached mall. get the waterfront rooms for the view but remember there is a very busy street out front. hotel staff were outstanding especially terrance at the front door. ask him where to go and what to see.',happy
id25240,' i stayed in this hotel for my wife is convention aug ----- ----. i regularly travel all over the world and had many of the same experiences as the other - star reviewers with lame excuses for everything... -lack of insulation between the rooms screaming kids next door all night on one night -expensive room internet two tiers of service for business travelers in ---- really? at least the westinpda wireless connection was free for internet but with email blocked again really? -no room refrigerator. -clunky tv software. -bad bathroom exhaust no obvious fan -flakey portable phones. -thermostat controls set in eco mode hard to change for more air. -business center is a complete and total joke and the front desk response was that is another company . hotels in the land mass (mississippi) do a far better job. ---the $-.-- package handling charge for signing and moving across the room a package that only cost me $- for overnight shipping from across the county. ---no access to printers from my laptop had to use a memory stick to their $-.---hr computer. ---$-.---pg to print no other way to print on a sunday except... plan to go to the staples downtown if you need to print on the weekend and need allot of copies you know to get ready for your conference. (the concierge was very helpful finding the staples). ---only staffed by - guy who was overwhelmed -everything is badly overpriced i understand boston is going to be expensive but the whole atmosphere feels like they are trying to gouge the customer at every opportunity. -pushy store staff. on the more positive side.. -it seems management has worked at training the entire staff on customer service. the front desk was friendly and tried to be helpful when they could. -beds and shower were nice in room coffee was very good. -housekeeping did come somewhat early (-:--) but were friendly and asked when they could come back ---on one occasion we declined service b-c we were going to be in almost all day but they still took the opportunity to do a quick tidy-up and made the bed in the late afternoon when we both stepped out for a little while. all in all not a good experience a nice little fairfield or hampton does a better job. if you are in boston for a convention especially in the summer consider staying down the street truly on the waterfront or even across the harbor at the airport and take the water taxi ($---person each way) then a - min walk to the convention center',not_happy
id25241,' i sometimes have to stay in hotels for extended times due to my job. the fairmont was more expensive that i usually pay for an extended stay but i had one of their business specials. the food was expensive and i did not have a car but there were plenty of reasonable places to eat within walking distance. my stay was excellent. the staff were gracious and friendly very helpful. i had a terrible cold and was there for several days. each staff member that i had contact with...fountain restaurant desk etc. always inquired about me and asked if i needed anything. the bed was comfortable and the room was spacious. it was convenient so i walked to the conference center. lots to do and good places to eat within walking distance. had free internet because i belonged to president is club and a paper every morning. highly recommend it.',happy
id25242,' the park hyatt could not be located any better. it is in the perfect spot for sightseeing nightlife etc. the pool and restaurants are amazing. the rooftop bar should not be missed assuming the weather is cooperative. the rooms are beautiful and spacious with a gorgeous bathroom setup. unfortunately not all is well with this hotel. i would guess that this hotel does not receive many ---something customers. for the caliber of the hotel and the value of the park hyatt name i thought the service was seriously sub par. it might have been because i was younger but i was continually looked down upon when i was entering the hotel. the -- year old couples were catered too exclusively while i was left to open doors for myself. my expectations depend on the price and caliber of the hotel. if this had been the sheraton chicago towers the service would have been on point. but chicago has numerous - star options. the peninsula ritz carlton-four seasons trump and even omni are all comparable properties and consistently show strong customer service skills. i recommend this hotel for those that fit into their target demographic. for those of us that work hard and like to splurge during our youth there might be better options.',happy
id25243,' we booked on priceline and were with --.-- rate for downtown - star property. check in speedy but i called ahead twice about room preference and it was still listed wrong in computer. i would highly recommend peaks lounge for drinks snacks and beautiful views of city. hallways and room were clean. bed was comfortable but not heavenly! there was no exhaust fan in bath...made for foggy mirror and steamy room. friendly helpful servers in altitudes restaurant. typical buffet breakfast. lobby floor and furniture could use some cleaning.',happy
id25244,' new york is my favourite city in the world and the les is my favourite neighbourhood so i was hugely excitied when i found out that a new luxury hotel had opened there and immediately rushed to book. i was aware that the hotel was fairly newly opened so expected that there may be some issues. unfortunately some of the disappointment i experienced was nothing to do with newness - rather there is just a really bad finish to some of the fittings. given the supposed standard of this hotel i would have expected better. first class hotels need a first class finish - that is what customers are paying for. i have a horrible feeling that the rivington hopes to attract the kind of guests to whom shelling out big money is nothing. im not one of these guests - this was a big treat for me and was supposed to be my first experience of a really good new york hotel. i was particulary shocked by the lack of music in the rooms - having to pay for the privelege when the rooms are so expensive seems really mean. on check out we were informed that we could have had an i-pod docking station however this was not mentioned when we checked in and was no-where in the hotel literature. also - even if we had been mad enough to pay for music in our rooms - the selection was dismal. not what one would expect from a hotel situated right in the heart of new york is hippest music area and presumably targetting the kind of audience who want to hang out in local bars clubs and gig venues. my biggest disappointment was the view (or lack of) i was of the impression that even the cheaper rooms had great views of the skyline - wrong!! all i could see was the restaurant and the fairly grimy back yard. on the plus side - and yes there were some - the basic design of the hotel is good and the staff were very friendly. the bed was amazing - dont think i have ever slept so well and the mid level bar was really nice and cosy. however i cant shake off the feeling that the price is just to high for what is on offer and i know that when i was there i was still getting quite a good deal as not everything was complete. the rates have gone up substantially in the last year. if i could afford it i would perhaps still book a room but only because of where it is. when the les thompson opens next year this hotel is seriously going to have to raise it is game.',not_happy
id25245,' this hotel is close to the airport and easy to get to. we needed to return a rental car...front desk had printed directions for us. it was very easy to get to...only a few mins. drive. there was a computer in the lobby we used to print boarding passes. our room was clean and comfortable. bathroom was nice. quick check-in and out. nice friendly staff. free wi-fi in room. breakfast options were good. we did order room service and it took over an hour to get. overall nice option for being close to the airport.',happy
id25246,' stayed here for - week in october ----. the room is comfortable and clean and was fine for a business trip. as others have mentioned the hotel is slightly dated but while there hilton have started renovations to elevators and the rio ranch bar. there was a note to apologise for any noise (which i did not hear) and to advise they were carrying out a million dollar renovation so can only presume they are updating the hotel including the rooms.i had great food there and staff were very pleasant. regardless of the upgrade to the hotel i would certainly look at booking this hotel again next time i am in houston.',not_happy
id25247,' when my mom my sister my niece and i first got to the hotel we thought it was super nice. and the rooms werent that bad either. beds were hard as a rock but we were willing to forget that since the hotel was so nice. boy was i wrong. on the second day we slept in and the maids couldnt clean our room so my mom went down to the lobby and asked for six towels since there were - people and we need extra towels. the guy was completely rude about it saying its a lot of towels and house keeping needs them. so in the morning we complained to the manager about it. did no use it actually got worse. sure we got the towels but house keeping kept on giving us so much towels like --. and every time we passes through the lobby the workers would ask us need more towels? and to top it all off our room key kept on deactivating. i dont want to sound paranoid but i think its the stupid workers doing it. so if youre going to stay there (which i recommend you dont) dont complain about anything or your stay will be as terrible as ours.',not_happy
id25248,' i booked the san francisco is for lovers package and was extremely disappointed in the service and amenities provided by the hotel. the package was booked for a romantic weekend with my spouse and i had worked with guest services ahead of time to plan the weekend. we were supposed to receive champagne strawberries (not covered in chocolate as per my request) chocolates and rose petals for both nights of my stay at -pm. on the first night there were no strawberries which took over an hour for the hotel to correct. after this incident i spoke with guest services again and they assured me everything would be perfect the next night. on the second night there was nothing set up at -pm (the scheduled time) when we returned from dinner and i had to go to the front desk to speak with a manager. she said she work correct the mistake however the waitstaff only came up with champagne...again i had to complain about the strawberries and chocolates however i only ever received the strawberries not the chocolates...i was so aggravated i opted not to complain about the chocolates as it was clear this hotel did not care about making my weekend romantic . further internet and our room service breakfast were supposed to be included as part of the package however these items were not automatically taken off my bill. it was not until i pointed out to the front desk that these services were specifically included in the package i booked did they take off the charges. considering the price of this hotel it is a very poor value. when staying at hotels in this price range i expect a certain level of service and the intercontinental failed on all accounts. overall the staff seemed indifferent. i would never stay here again in san francisco and would highly recommend the park wyndam -- or the fairmont to anyone considering this hotel i have never had any issues at these hotels.',not_happy
id25249,' the service was excellent here and very accommodating - however i am not a difficult person; i can only imagine the awful behavior the staff here must encounter. the clientel is a bit much and the thought the spaces are well planned and finished - i resented being manipulated by phillipe stark design form lobby to room. the pool deck is nice but very cramped with stangers sharing a chair with no space between. the guest room was like a gucci showroom - all bronzed mirrors and grey carpet - lovely and over the top luxury. the shower is a porno shower completely clad in mirror and well rather fun... if you engage with the staff they will be very kind and polite. worth cashing in all my travel points to stay for free. drinks are crazy expensive.',happy
id25250,' i stayed here for a recent wedding in the city. i didnt want to bother with finding parking so i used the valet for -- dollars which is about right for the city. the room was clean but a bit dark. the wood headboard could of used a cleaning. after getting dressed i went downstairs with my friend to get a drink a the bar before the shuttle picked us up for the wedding however there is none. i was a bit surprised for a hotel this size. we walked to peters around the corner. my booking included a free breakfast bar the next morning which was great and the coffee is dark and very hot much appreciated.',not_happy
id25251,' great location in downtown denver. cookies every night and a free breakfast buffet with a very nice variety of breakfast items. comfy beds!!',happy
id25252,' location is excellent just across from penn station. service everyone very friendly room excellent - double beds in room with on-suite and storage sitting room and kitchen. full -nd bathroom price booked online very reasonable',happy
id25253,' i just spent - nights at the hampton inn downtown and it was an incredible experience. the hotel is practically brand new. it was renovated a year and a half ago. the staff was very pleasant and helpful. they have a self service small convieience store with sodas snacks and bare essentials. the coffee bar was great and the free breakfast had something for everyone. the beds were very comfy and the bathrooms had a nice marble sink and nice wide shower. the shower head itself was better than my one at home and had great strong pressure. the hotel is a block off of broadway (light rail) and a few blocks from the --th street mall and the shuttle. i lived in denver for a number of years and i would recommend this hotel for anyone visiting the city. the street parking was always available so we didnt use the valet. there is also a business center that was open to guests that had - computers with internet access. definitely book this hotel with confidence. the rates are pretty competitive as well.',happy
id25254,' i worked with jessie their sales executive to make all of our arrangements for our small group. she was always professional friendly and very helpful. she followed all of my requests and even went beyond. our group was very with the results. on top of all that the hotel is just beautiful! thank you miss jessie',happy
id25255,' after reading all the positive reviews and staying regularly at the dorchester in london i was severely disappointed with the palace. the beginning of our problems started before we even reached the hotel when due to a tech glitch at jfk we had been held up for a few hours i phoned the hotel to let them know we were on our way and to hold the room. i was confronted with a rude receptionist who denied any sort of reservation under my name for -- minutes then when she finally found the booking there was no apology. when we arrived we were pretty disappointed with the hotel itself - the interior common areas of the hotel could be beautiful but the are pretty grubby - with dated threadbare furniture and dirty carpets. the room itself was pretty average. the bedlinen and towels were beautifully clean and the room was large with a great view but again the room was let down by dirty carpets and dated furnishings. during the trip the handle to the toilet literally fell off and although it was dealt with within -- hours it wasnt a great impression. also the bathroom was tiny and we were a little bit disappointed when the toiletries were molton brown instead of the advertised aqua di parma but that is a little thing. the location is wonderful as is the size of room but not what we were expecting.',not_happy
id25256,' stayed from january ---th at $--- per night pre-paid through expedia. attractive lobby. room was decent sized for nyc. the overall appeareance of the room was modern-minimalist light and tasteful (the photos on expedia are the luxury rooms not the standard ones so modify your expectations). the walls trim and furniture were a bit worn when viewed in daylight but not dirty or depressing. the bathroom was not large but attractive - the steel vanity and shelves provided lots of space. the hotel and room had nice touches like bathrobes top floor terrace with great view mood lighting complimentary coffee in lobby. location was wonderful with affordable restaurants and dessert places steps away. staff appeared efficient and professional. the only thing we did not like was the connecting door to the next hotel room - we would hear our neighbors conversations too well. however it was manageable and we would have talked to staff had it been more of a problem.',happy
id25257,' the hotel had a horrible odor. it is a dated property. the rooms are tiny. the only decent part of the room was the bathroom. definitely not a - star hotel.',not_happy
id25258,' this hotel just topped off a great trip. perfect location and great amenities!',happy
id25259,' my family and i stayed at the allegro over independance day ----. it was the best hotel we have ever stayed in on any vacation. it is located within walking distance of most big attractions. the beds were so comfortable that we slept better than we do at home. it was outstandingly clean and the decor beautiful! we will definitely be back!',happy
id25260,' we recently stayed at the westin-riverwalk hotel and simply enjoyed everything about the facility. the room service was timely the room was immaculate and the rate was appropriate for the service we had received. this is a great hotel for the entire family with everything i.e. attractions and restaurants right at your doorstep. my only complaint due largely on my part to poor planning was that we had booked reservations during the alamo bowl. the overcrowded riverwalk made for --- hour lines for food service. p.s. in response to the previous guests yes! there are trains somewhere near that hotel. our room was located on the --th floor and i heard the horn at least - times throughout the night.',happy
id25261,' we stayed at the boston back bay hotel (formerly jurys hotel) for three nights over the independence day weekend for a fantastic rate. this hotel is located in the back bay section of the city just blocks away from the prudential center esplanade boston common and so much more. upon arriving at the hotel we were quickly checked in and sent to a room on the third floor. we did have a room that faced the inside of the building (meaning that your window faced other rooms within close proximity and the gravel roof was right below you. it would be nice considering that probably --% of the rooms face the way that we were facing if they would do something with the roof perhaps make a garden a green area or a recreation area. the room itself was well appointed with a large lcd tv a refrigerator hidden in the entertainment center a nice desk a closet with a laptop safe and an umbrella for use and a bathroom with a wonderful shower head and bathrobes to use. as stated in some other reviews we did not have an issue with the climate control system. we woke up every morning very comfortable. we did frequent the cuffs irish bar and everything was fine in that area. we did not use any other food service at the hotel. we did encounter housekeeping issues during our stay which are completely unacceptable. first my partner did find someones dirty socks and undergarments on top of the phone book in the one nightstand. now this was hidden inside a cabinet and i understand it is not the biggest issue. secondly and more importantly we had a blanket we used for the july - fireworks along the esplanade on saturday. when we came back on sunday we hung it over the shower to air out . on sunday morning we took it off of the shower and placed it on the floor in the bathroom. that was the only thing on the floor of the bathroom as we reused our tools and did not place any towels on the bathroom floor. when we came back later on sunday we noticed that the blanket was gone. this blanket was a very large queen size blanket. it did not at all have the same texture color or style of any of the towels or blankets used at the hotel. we did report it missing. to the credit of the hotel they have been following up to assist us in finding it; however i dont believe the same one will be found. they are sending me one; however i certainly dont believe the one sent will be the one that housekeeping took. i would give this hotel an overall rating of - out of - or - out of - if it were not for the housekeeping issues. i would stay again at the right rate; however unfortunately sometimes one rather careless error leaves you wanting to not make that your first choice on a return.',not_happy
id25262,' my wife and i recently traveled to nyc for four days of seeing and doing all we could in the big apple. we had booked the distrikt hotel and several activities online so were unsure what awaited us when we flew in from our home in orlando. from the moment we arrived at the distrikt hotel i knew we had made a great choice. everyone on the staff treated us like old friends and took time to help us with our plans and make our stay comfortable. the hotel is a pretty new creation in an older building on --th street in manhattan. the decor is amazing in its coordination with the theme of the different districts of manhattan and provided a fascinating backdrop to our exploring of the island city. the assistant manager spent a couple of hours with us over our stay recommending a noodle shop in chinatown the best things to see and do in central park even the advice dont miss the carnegie deli! all splendid advice which made for a wonderful experience. when we returned from a warm tiring trek through central park and subway ride home we found an ice bucket with bottles of spring water and a collections of chocolates waiting in our room with the compliments of the assistant manager who said he hoped we enjoyed our outing. we did absolutely enjoy the outing and the whole trip to nyc and the best part was the distrikt hotel!',happy
id25263,' it is a very comfortable hotel to enjoy your trips in a very good location',happy
id25264,' this property has a great location ok physical property generally above average staff and usually decent rates which make it a good value especially if you are a hilton honors loyalist. the location affords plenty of restaurant options including several -- hour markets and is close to radio city music hall -th avenue shopping and grand central terminal. a subway entrance for the --st st. (- - - trains)- lexington ave (e and v trains) station is immediately outside the hotel entrance which is great. cabs are also readily available. the property itself was renovated several years ago and the rooms are nice but do show a little wear and tear. the rooms are small even by nyc standards so if you need a large space or are sharing a room with someone to whom you are not related this is not the place for you. otherwise it is fine as long as the rate is decent. there is a great fitness room with plenty of modern equipment. the business center has several computers but charges for internet access. the restaurant provides a good if expensive breakfast. i didnt use it for other meals. the bars is fun and well populated. the hotel tends to be well patronized but has a significant number of tourists (as opposed to business persons) and feels crowded as the lobby isnt large; if this bothers you dont stay here. all in all a good value as long as you are aware of the room size.',not_happy
id25265,' the room ( i was told i was upgraded) was ok sized. it had a small desk and was a long room though not wide. i was traveling alone so the size of the room is not that big of a deal. this is a great location if you are in chicago to shop as it is on the mag mile. it is within a couple of blocks of the red line and numerous bus lines for easy transport just about anywhere. the rooms were very clean and mostly quiet (there is some street noise when the ac - heat blower isnt running) but not too much noise! overall the staff is friendly and helpful. i would stay again.',not_happy
id25266,' i was only looking for a place to sleep for the night after arriving late in the day. since i had to depart the next morning at -:-- am i was not concerned about amenities or breakfast though breakfast was included but didnt start until -. the room was clean and i would have rated it higher but it stank like cigarette smoke even though it was supposed to be a non-smoking room. the walls were super thin however and people yelling and walking around upstairs on the outdoor walkway woke me up at - am. i paid about $-- with tax for a bed and place to put my stuff for about -- hours and it was worth it though again the cigarette smell was bad and gave me a bit of a headache.',not_happy
id25267,' very nice location but a bit tired hotel. anyway i like this place very much despite the fact that they do not want to provide their visitors with yoga mats)) njoy it my favourite is suite ---- during the weekend....',happy
id25268,' we are a family with two boys and we stayed a week in ny. the location was perfect and the hotel was situated i a calm road. we walked a lot and took taxi when necessary but it wasnt far to the metro. the breakfast was ok. the rooms clean and enough big for us. we payed ---- sek for a week. we would absolutely stay there again.',happy
id25269,' i never write reviews but i would hate for someone to book this place without knowing what theyre in for. yes sometimes you get what you pay for. we booked a total of - rooms. they all smelled like smoke. carpet bathroom all worn and dirty. no iron. my shoes stuck to the carpet in places. i found - used syringes-needles in my room when i got there and they didnt even offer me a new room. the next night there was no running water at bedtime. if youre broke go to a truckstop and i promise you it will be cleaner.',not_happy
id25270,' i have mixed feelings about this hotel - it is a hip and trendy little place in the middle of downtown seattle. i stayed - night on a layover on my way to vancouver bc. the best things about the hotel is the location - about a -- minute walk to the pike street market - mins to downtown shopping and about -- mins to the space needle (and yes i walked it myself and timed). it was also one of the cheapest non-dingy hotels that are available in downtown. at the time of booking most places were -------$ per night while this place was $---. the decor is very modern and hip - big art deco colors funky wall art - and everything does have a new glossy sheen to it. with that said my room was very small. particularly bizzare was the washroom - the toilet and sink was in a tiny -x- closet-sized room. it was very reminescent of a airplane washroom which is always unpleasant after finally getting off a long plane ride. the shower was in a seperate similarly tiny closet beside the washroom with a seperate door. it was clean but a little bit claustrophobic. please dont stay here if you have children or are staying for several days it is perfect for a single traveller or a couple on a short weekend stay but i cant imagine making it work for a family or for long stays. my second complaint is that while the hotel does seem to brand itself to be modern hip and convenient it does charge for everything. dont expect free internet (either wifi or cord) - it costs $-.-- a day. thankfully there are literally two starbucks across the street from the hotel with wifi for free. there is also no complimentary bottled water in the room - it costs $- per bottle. keeping these things in mind i nevertheless had a decent stay. as long as you know what youre getting when you book this place you wont be disappointed.',not_happy
id25271,' the location is excellent - within walking distance of the inner harbor and camden yards. the hotel itself needs lots of love. the a-c sounded like an approaching tornado when it clicked on and off throughout the night. the fridge provided a buzzing accompaniment - not to be outdone by the rubber mattress pad that squished every time we repositioned in bed. quite the nighttime symphony! the bathroom had an odd odor not sure what it was but we had to keep the door closed to prevent it from seeping into the room. the room was clean but the hallway and elevator looked like they had not been cleaned in awhile- dirty drips on the tile floor and filthy elevator rug. ill end with a positive - nice flatscreen tv.',not_happy
id25272,' i would never stay at this hotel again if it were the last place i could stay. we had no toilet paper and the entire hotel was out of toilet paper we were given boxes of tissue. the person i spoke to for room service was very rude. there was dried vomit on the side of the box springs there were roach motels behind the tables the outlets were broken the floor and sheets were dirty. this hotel was awful! im not sure how they passed health inspections. i wouldnt not recommend anyone to stay there.',not_happy
id25273,' the best thing about the hotel was its location. we walked to north beach union square the farmers market at the embarcadero and all the public transportations options bart muni golden gate. the hotel service was excellent in that every time i had a concern a question or a need they were right on it. the hotel room was small and the halls narrow but that didnt bother me or my girlfriend on this romantic weekend. the rooms were nicely dressed and the shower and bed were very comfortable. id give this place a - if it had a pool or a spa. it does have a workout room. and the restaurant downstairs was nice and convenient. we enjoyed a sharply discounted rate which certainly didnt hurt.',not_happy
id25274,' our family of four stayed four nights at this great location. even though it is on lex it is a quiet residential neighborhood. dont let the other reviewers fool you regarding the age of the hotel it is well maintained and very comfortable. since it is a converted apartment complex we had a one bedroom suite kitchen bathroom and large living room. when our pull out sofa didnt work for the kids they immediately brought two great roll-away beds. these were very comfortable. we were able to leave our bags when we arrived earlier than check-in time at the hotel. this hotel is very worth the cost (which is much lower than many istandard hotel rooms) and is an easy - minute walk to grand central terminal where you can catch any subway line. the view from our balcony of both the empire state building and the chrysler building just added to the overall charm of the hotel. wed definately stay there again!',happy
id25275,' this is basically a no-frills hotel with a decent (for d.c.) price. in house restaurants has a good breakfast. the rooms were spacious enough yet the bathrooms were a bit tired. there is a mcdonalds a block away to walk to if you want a snack. it is very easy to get a taxi from this hotel.',not_happy
id25276,' the only two good things about this hotel: location and shower water pressure. the rest was a disaster. i recently came to philadelphia for a weekend with - of my friends to celebrate another friend is upcoming marriage and birthday. i paid for - adults in a room with - double beds upon my reservation on hotels.com. however when we arrived at the hotel on friday we were told that there were no rooms with double beds except for one with a broken tv. we were informed that we (- adult women) would be put in a room with one king bed. their explanation for this was that my payment was a request and not a reservation for a specific room. we expressed to the front desk that this was unacceptable and wed be willing to take the room with the broken tv... that we werent here to watch tv anyway. they checked (and by that i think they just went to another room and stood there for a second because there was no manager on duty) and said we could not stay in that room. they gave us - cots and put us in the king room. the next problem was that - cots did not fit in our room so one person slept on the cot and the other - of us had to squeeze in the king. i was the lucky one in the middle. we turned on our tv and - surprise! - it was broken. every time the power was on it was accompanied with a loud droning noise. we also found trash under our bed. we tried to work with the hotel for an entire day to remedy the situation and they were unwilling to accommodate us at all and acted like we were an inconvenience to them by staying at their hotel. they were especially unwilling to work with us because we reserved through hotels.com so we called hotels.com customer service. even the booking representative was surprised at how unwililng the front desk at the latham was to accommodate us. they basically hung up on her. the latham did end up trying to find us a new room for our -nd night after complaining for -- straight hours but we had to be available at a moment is notice to switch and unfortunately we had plans that we could not change to accommodate the latham. it was astounding how they expected us to accommodate their schedules rather than them going above and beyond to satisfy a displeased paying customer. every time we talked to the front desk there was no manager on duty and no one could do anything to help us. they also were not very helpful with suggestions about dining out and activities in the area. overall i would take your money somewhere else - there are plenty of hotels on the same street that i would have rather stayed.',not_happy
id25277,' i am traveling more so i have certain things i like. this hotel provided those things but not in the best way. i enjoyed the bar and eating there. the room was more then good. the wireless service solid. parking easy. location great and so on.... but... i walked into the elevators and they seemed to be dirty ---- is design. there was little pieces of garbage on the floor. the garbage was gone the next day but not the wall markings etc. the room furniture was great but abused. pieces of wood missing. a door missing. shower plumbing was messed up with much of the water going down the drain. tv electronics acting weird. sigh i could get a free newspaper down at the front desk. it would have been better outside my door yet they slipped my bill under the room door. you could walk outside through the pool area to the fitness center which was like some small building with equipment cramped inside. never did use it.',not_happy
id25278,' we stayed here for a wedding we had to attend and it was a nice location and very clean rooms. they were acoomidating to all of our needs. we were not there too much becuase of the wedding but it was a nice place to sleep and get ready. i would recommend this hotel to others.',happy
id25279,' this hotel is perfectly situated if you are going to any event at the convention center. i recommend it over the hotel attached to the center why? it is more affordable the rooms are spacious and very comfortable the staff was extremely attentive large pool-hot tube free hour daily and complimentary anything goes breakfast (eggs to fruit). the only negative comment i would have is the lobby and elevator have a fishy smell - definitely not in the room though. walking distance to anything downtown. i would definitely stay here again without question.',happy
id25280,' cant believe they have ---- room here between - towers! huge complex and many meeting rooms too. came with my husband for the sans convention that he attended while i relaxed. even though there were a block of rooms to be held we didnt get into this hotel the first - nights (stayed across the street and then transferred over). not sure why it was so overbooked - probably due to other conventions here. even though the sd convention center is just a few blocks south - mgh holds many conventions themselves. the rooms are very basic but nice (no king option for the block that was held for our convention) there are other amenities that make up for the basic rooms. the pool is wonderful - you feel like you are at the bellagio on vegas. it over looks seaport village and the harbor. off in the distance is coranado island and the bridge. the work-out room is huge and amble machines and free-weights. the treadmills face outward windows overlooking sandiego harbor. picture perfect! we are going to check out the bar on the --th floor tomorrow night with friends and i am sure the views will be breathtaking. the lobby is grand by all accounts. no free breakfast but great location - pool - workout rooms and meeting spaces (probably wonderful wedding options). it is in a sweet spot and worth staying at!',happy
id25281,' this was our first time staying at a w hotel. our party of - loved the convenient location...how great to be able to walk out the hotel door and be at navy pier in - minutes. amazing restaurants and shopping venues were within walking distance and union station was just a $-- cab ride away. the hotel itself is fun and upbeat. we loved the rooms overlooking the lake...a sense of calm in the frenetic city. rooms are small but make great use of the space. the products robes bedding and tv-audio systems are of superior quality. we had cocktails and food service in whiskey sky and the lobby restaurant...everything was delicious and the service was prompt and friendly. and the service is amazing! the concierge staff is available from early (-am!) until late evening. they were so helpful in finding great dining and nearby pastry shop for an amazing birthday cake. showing the concierge business card brought us special attention as we tried to order from an indian menu that was unfamiliar to many of us. wow what a spectacular meal! (check out the review under restaurants; indian garden.) we hope to return to w soon.',happy
id25282,' after vowing never to stay at the inn again we decided to give the hotel one more chance. we were travelling with my family in february and we decided to stay at the inn for - nights before heading to vegas. the previous - nights were spent in anaheim at a fairly new hotel so that had set the bench mark. upon arrival at the inn our rooms were not ready (as usual) so we stored our bags and went out for the day. we returned back and checked-in. i think we were given the oldest most rundown rooms in the place. we were on the top level in rooms --- --- and --- i think? our room --- was so old and musty. the heating didnt work the toilet leaked it was very noisy. we had to have someone come to our room at --pm at night and spend an hour to try and fix our toilet. we then had to have someone come back and try and fix our heating - which was never fixed properly. the rooms are very run down and are extremely noisy. i could hear my dad in the next room when he took a shower or went to the bathroom. the noise from the fountain in the courtyard is ok during the day but at night it becomes a bit annoying (they do turn it off but not until late). on a positive note the location is sensational and the walk to santa monica is great. the breakfast the inn provides is adequate and they dont mind if you take some snacks with you for the day. the staff are wonderful they are always helpful and greet you every time you come back to the hotel. we wont stay at the inn again however we would recommend this hotel to budget travellers who only need a place to lay their heads.',not_happy
id25283,' the hotel is beautifully restored in every way. service from charlotte jaime and marissa to name a few make you feel at home. rooms are spacious and inviting. complimentary wi-fi and wine hour make you wonder why you go anywhere but a kimpton. the monaco confirms the kimpton record of excellence dont miss the grand cafe!',happy
id25284,' stayed here end of september for one nightsheets and pillow cases worn to bits and creased like one star. complained to the management and the car parking was taken off my bill. very dissapointed with thebedding standard for $--- with tax never again.',not_happy
id25285,' i read all the bad reviews from - years ago panicked and tried to move to another hotel the day before our arrival but none were available so we had to stay at the hudson. we were pleasantly surprised to find that all of the bad comments in past reviews were all reversed. everyone was not rude and pretentious but rather exceptionally helpful and friendly. the room was not tiny (by new york standards) and was beautifully designed with hardwood floors and flowing white curtains the beds were comfortalbe with european style white comforters. i think the design is that of a yacht and our room had - double beds and there was - feet between the beds and - feel on either side which was more than adequate. there were no drawers for clothing but the clothes we couldnt hang we put on the shelf above the hanging rod near the entrance. i didnt mind as i would honestly rather have room to move around than have it taken up by a dresser. we were on the --rd floor the top floor below the penthouse room #---- and heard no noise from the night club as indicated in previous reviews. the lobby is beautiful! it mixes nature-foliage with a gorgeous gigantic chandelier. breakfast or lunch for - people without alcohol was $-- at the hudson cafeteria which is not a cafeteria but rather a restaurant at which you can sit inside or outside - which we chose but i found that expensive price to be consistant with any other restaurant in new york city. the breakfast had a nice selection and lunch was good as well with garlic fries as an option. the club sandwich was good except that the mayo used had lemon in it which was too overpowering and cancelled out the other flavors. ask for regular mayo without lemon and it will be perfect. the former bad reviews also said that there was no express checkout and that they had to wait in line but there is express check out now that you can either do over the phone or they put the bill under your door the morning you leave and if you agree with it you do not have to do anything at all just leave. the hotel is very cool as is it is design and staff. it is so cool that the name isnt even on the outside! youll know your hotel by a huge torch flame on the side of the building at the entrance on --th at -th and of course all of the taxis waiting in line to pick up guests or people waiting to get into the night club. whole foods market is below the mall across the street and it is huge and even has lots of deli and prepared foods. there is also a starbucks as well as a duane reade drug store on the same side as the hudson. we paid $--- for our room and stayed wednesday-sunday. hope this was helpful!',happy
id25286,' we were traveling with our dog so were limited as to which hotels we could stay. we chose this one purely because it had an indoor pool was a suite and had a hot continental breakfast (my husband likes a hot breakfast and most choice hotel chains now offer biscuits and gravy make your own waffles etc. which is great for him and us). we typically pay $-- to $-- per night as a pet fee this hotel charges $-- which is high but we agreed since it had the indoor pool and hot breakfast. we could have stayed at another choice hotel at a lot cheaper rate (both overall and pet fee) but it didnt have the pool and our kids just gotta have that pool. first of all the wireless internet was not working when we arrived it took over an hour with the maintenance guy in and out to get that repaired (then the next morning it was off and on again). also the tv was horrible (orange picture and very fuzzy on every channel). then we went to the pool that night and it was freezing in there (and in the water) and it is not really an indoor pool. this is an old hotel not a new one and so this was originally an outdoor pool that they just inclosed in a sort of greenhouse structure. that doesnt help keep the cold winter weather out when you are surrounded by glass!! the breakfast the next morning was not hot unless you count the make your own waffle. they did have out hard cold biscuits and boiled eggs but no gravy or scrambled eggs like most of the newer choice hotels do. my youngest child wanted to go swimming after breakfast and as we were walking down to the pool a maintenance guy saw us and said we couldnt swim until --am because he just put chemicals into the pool!!! how rediculous is that?!! why wouldnt you do that in the middle of the night when the pool is supposed to be closed??!! we would never stay at this hotel again and would not recommend it to anyone either. there are much nicer newer cleaner and cheaper hotels out there that equate to a much better value than this one!!',not_happy
id25287,' well....a girl is weekend in nyc was starting off just wonderfully and then seven hours later we were in a total blackout! i spent a lot of time researching nyc hotels and tripadvisor.com was the difference in making my decision. i was nervous about booking online but let me tell you - the roosevelt hotel is an excellent hotel. in terms of customer service i have never met such a great bunch of people - from the front desk to the maid service to the doormen....all of them did everything they could to make our trip enjoyable. in the chaos of the blackout they made our trip an experience we will never forget and i for one will make the roosevelt my home away from home whenever i travel to new york city.....and an added bonus? they make the best apple martini is ive ever had.',happy
id25288,' for a short trip this hotel is perfect. we had the small room with bath. it was indeed small. for a short visit it is no problem if you dont plan to stay in your room much. the room looked as new and it was clean. the staff was friendly and helpful. there is no elevator but the luggage is carried to your room. there is an air-conditioning but it is very noisy. furthermore there was a poor lock on the door and there is no safe in the room to leave your valuable stuff.',happy
id25289,' stayed one night in this dump. i guess in nyc you get what you pay for - $---. the hotel from the outside looks great and the lobby is quite posh but the room we had was probably the worst room i have ever stayed in ever! the room had two single beds and was tiny the carpet was filthy the walls were chipped and dirty the hardware on the door was broken the bathroom was a nightmare ceiling was peeling and mold was clearly visible. the bath tub was chipped and the faucet felt like it would come off in my hand. the hotel provided soap and towels. nothing else. i slept on top of the bed in my clothes - no way was i going to get in the bed. i was glad to get out of there. luckily i was up for only one night with a buddy. had it been my family we would likely have complained and asked for a different room. location wise the hotel is right where we wanted it to be close to the subway and a good starting point for sightseeing. we will definitely research better next time though. horrible. stay away.',not_happy
id25290,' this hotel is so into its own trendiness that it lacks the qualities of a first rate hotel. the lobby is loud and packed at all times. difficult to find a place to land with a couple of friends. no chance for a quiet talk. the restaurant which was practically empty wouldnt seat us for breakfast until the remaining two people in our party arrived. $---++ for a tiny room with a window that opened two inches and breakfast not included is not good value. having said that the location is good the clientele young and groovy the room amenities good but all in all more of a destination than a good hotel.',not_happy
id25291,' have stayed here periodically since ----!! the pool has been moved to different side of building and some interior rearrangements but still love it here plus the great priceline rates really help. rooms are still like the olden days but i enjoy that decor. initially we were placed in a priceline room due to hotel being sold out that night--very small dark but on request we were moved to a regular room for the rest of the stay. great new opportunity is the continental breakfast for omni reward members that was brought to the room each morning. it cost a total of $- for three of us--- muffins-toast-croissants each plus choice of juices and hot drinks for all! read about this wonderful service and immediately joined online a day prior to check-in didnt even have a rewards number but shoreham checked online and found my entry. for a person that gets very worried about paying too much for family breakfasts while traveling this was awesome. had a lovely july -th with barbecue at the hotel and swimming in outdoor pool-which made the day festive along with attending a wonderful parade just several metro stops away. the tremendous washington zoo is walking distance as well. also never realized how very close the woodley park zoo metro--which goes directly to union station smithsonian etc is to the hotel--merely one block. also a variety of restaurants one block away as well. also not to give away any secrets but at the end of the grounds towards rock creek park there are - large clean hammocks under the trees which makes the shoreham feel more like a resort than a hotel also in downtown dc and a get escape from the dc summer heat. also there is a wonderful spot for bird watching into the park which seems like a large deep forest.',happy
id25292,' i was very disappointed with my room! it smelled like death and smoke! old style decor! old sink with tacky pipes showing underneth sink. outside corridor was old and smelly! terrible view unless you like early parking lot! i stayed at motel - motels that were better! i believe because i was with a company seminar class and because my company paid in advanced the hotel gave me the room a tad above the bates motel!....',not_happy
id25293,' this hotel opened before it was ready which is a disgrace. the pool wasnt finished there was no restaurant no fitness centre no wlan and worse no helpful staff. it was essentially still a building site where work commenced at about -am. on arrival we received a complementary upgrade on our room to a room with a balcony. sounds good but the balcony was locked. when we asked for it to be unlocked we were told that they hadnt been safety tested yet. so no benefit from the upgrade. the housekeeping staff managed to lose a retainer that we had left in a glass of water by the bathroom sink. five times we asked at front desk to be told that they would come back to us - nothing no response. on check out we were told it was lost and sorry. that is it. subsequently i had a $--+ charge on my amex which im told by the staff is for dry cleaning - a service that we didnt use wasnt on our bill and worse still dated from a time when we werent staying at the hotel. i still havent got the money back. dont stay here. it will get better (youd hope) as the hotel is finished but the fact that it was opened when clearly not ready shows the scant regard for guests. the rooms arent that great it is expensive and the staff are unhelpful.',not_happy
id25294,' i had lived in san diego for about - years and had come across this hotel many times. a couple years later we came back for a visit and decided to stay here it was quite disappointing. first the restaurants seemed to close quite early so we went out to dinner somewhere else. second we purchased firewood from the gift shop and were need of more firewood but the gift shop decided to close -- minutes early that day.the firewood is $-- by the way if you are going to stay here i highly recommend going out and buying your own firewood. the concierge didnt seem to want to help us light the fire when the woman in the gift store assured his assistance. we were able to use the fire pits until the sprinklers turned on putting out our fire and soaking everything and everyone in the process. there should of been a sign stating sprinklers turn on so make sure to move patio furniture and belongings. the patio furnuture had little tears and scratches all over them also.we were also told to be quiet at -:--pm when there were only three of us not being loud. we called the front desk to ask about hot tub times and were told that they were closed but when the security guard came and told us all to be quiet(very nicely by the way) he told us that the hot tub is open till midnight and that we could go use it. there was also no wi fi access which is absurb for the updated property. our room itself wasnt that clean also: sheets left under desk trash behind nightstand and towel behind tv. i was expecting much more from somewhere like this and it turned out to be very disappointing. wouldnt stay here again.',not_happy
id25295,' i had a great experience during my recent stay. i am not sure what the negative reviews were complaining about. it is not the ritz (or the oberoi) but it was so comfortable and inviting i wanted to move in. the colors are soothing and calming. everything was clean. staff was courteous helpful and most plesant. i had the chance to upgrade from one of the small rooms to a suite. having a fridge i was able to shop around the corner and put in a supply of juice and fruit. though the first room was small i liked the coziness that the suite did not have. the room darkening drapes really did a great job. i am not an english pub fan but i did enjoy several good meals. being close to so many subway lines is such a bonus. you can get anywhere via subway with a --- block walk at most depending on where you want to go and what timeof day it is. beware subway users: the devonshire entrance for the state st stop is closed on the weekends you have to use the main entrance. i was out late for a sox game one night and out visiting a friend at the end of the orange line another but had no trouble getting back safely. usual cautions apply. also i did not see an elevator or an escalator when i arrived at state st stop on the blue line from the airport. if there was one i never saw it. so i opted to take a cab back to the airport because i had a heavy bag. the hotel called a car service rather than a cab so it was a tad more expensive than i anticipated. i shared with another party going to the airport but that did not turn out to save me any money as he charged us both the same for going to - different terminals. so beware get a regular yellow cab and you might do better. if you can lug your luggage the blue line is the way to go. there is an elevator at the airport stop. great place!!',happy
id25296,' i stayed at the hampton inn for - nights and was very pleased. the room was comfortable and amply sized. the housekeeping staff kept it clean and stocked with towels toiletries etc. i asked for and received a quiet room - on the -th floor. the staff was visible and always friendly. breakfast is typical hampton inn food and they kept it well stocked and fresh. management had a helpful sign posted at the entrance to the breakfast room to indicate the quieter and less quiet times to dine. i appreciated the accessibility of the complimentary computers-printers as well as the bottles of water available upon request from the front desk. when i checked out and left my luggage with the bellman he asked me if i would like him to reserve a car for me. when i returned the car to the airport was waiting. the car was extremely clean and the driver was pleasant and careful - all for $-- to laguardia - a very reasonable cost. (i will definitely call the car company for my next trip). as mentioned by others the subway is conveniently located and there are many places to eat. we ate at thalia is across the street after theatre one evening and recommend it and also the cosmic diner for a quicker less expensive meal. if you are a theatre goer the hampton is also a great location.',happy
id25297,' loved this place. i was a little wary when i first got there however the staff the cold drink and a snack while waited for my room helped a lot. yes it is very dated. i reminded me of the ----s. once i got into my room i was pleasantly surprised. it was nicely furnished and exceptionally clean. some of the upgrades needed upgrading again. the new finish on the old tub was pealing and some water stains were showing through the paint job. hollywood leaves much to be desired things have changed a lot since i was there over -- years ago. the staff is the best thing about the castle they do everything they can to make your stay pleasant. dont miss the great cucumber water in the lobby. i have never tasted anything so refreshing.',happy
id25298,' i spent three nights at the westin park central in dallas this week. i have come to expect a nice hotel when i see the name westin . unfortunately this hotel does not live up to those expectations. the room was very tired and was humid when i walked in the door. the worst part of my stay was that on the third morning of my stay i awoke to find fresh bite marks on my legs that were clearly bed bug bites. the faucets and fixtures were tired and the hot water temperature was difficult to regulate. no free coffee in the lobby like the westin properties that i usually visit? instead it was nickel and dime right and left. parking coffee wifi... all up charges. the lobby was filled with a private event that was loud and packed with wall to wall people. it was difficult to move between the door front desk and the elevators to the rooms due to the volume of people in the way. seriously? why was this private party held in the main lobby? the westin brand name has been forever tarnished in my mind.',not_happy
id25299,' we had a very nice stay. we got a great room rate and the staff was really amazing. i needed some help and they really went above and beyond. room was comfortable and appreciated not having to pay for internet. ill be back. thanks susan!',happy
id25300,' from the moment we arrived (and it was late) with two kids in tow everyone couldnt be nicer. the room was clean and comfortable. it was also quiet which was important for a restful nights sleep. the breakfast was plentiful and filling with so many choices and it was included in our stay. i grew up in nyc and was returning for a second interview with my family. the stress level was high yet we felt comfortable and relaxed during our stay. no question was too silly and the staff goes out of their way to help you. they always have a warm hello and enjoyed interacting with our kids. check in was quick easy and expediant. check out was also just as efficient. the location is perfect. wed go back in a moment. it was a wonderful experience.',happy
id25301,' for my retirement my wife surprised me with an evening stay at this great boutique hotel in the heart of cherry creek. we have previously spent friday happy hours in the second home bar and loved the atmosphere and energy. the appetizers are delicious and plated beautifully. dinner in the second home kitchenwas just excellent as we both had different special fish entree is. after a stroll around cherry creek we came back for a night cap in the bar again. it was a perfect day-evening. thanks to the staff who all were accommodating and personable. rich & doreen',happy
id25302,' i have stayed at the st francis many times over -- years but this trip i had no choice as it was the conference hotel for the group i was part of. the changed decor is primarily in the powell street lobby and features little seating which is a shame after guests have trudged the hills. my room was a queen single in the old part of the hotel which i recommend. the bath is large the bed great and just enough room for everything the single traveler needs to do or bring with them. the closet has no door but with no guests that was not a problem. many of the maids have challenges with english but they try hard to communicate. prices for the restaurants are top of the line. the exercise facility is quite nice and large but not large enough for peak periods. taxi service is a take a number and wait with unruly line management. storing bags was efficient and quick. location is good especially for a property centric meeting however some of the exhibit spaces could use better lighting. all meeting services included break catering were well done.',happy
id25303,' we stayed at the comfort inn for these last -- days. we chose it because we read good reviews about it here. the reviews were right on- this hotel is a great value for money. the room was big enough and clean the breakfast was sufficient ( doughnuts bagels cheese ....) the staff was pleasant and helpful and the location was great. a walking distance from the main sites in ny. we had a great time and we cant wait to go back to ny and to this hotel.',happy
id25304,' i was sent to denver for a business trip and needed a hotel for - nights. i checked into the hotel on a friday and left on wednesday morning. i had a corner king room on the --th floor. since it is a theme hotel the elevator wasnt a typical one. this one had different phrases and tunes that played for different floors. my floor was lucky enough to have a song welcome all my friends youre on the --th floor that replaced tom jone is lyrics of it is not unusual to be loved by anyone . it was cute the first and second time- but after - days i was tired of hearing it. it is been over a month since i checked out and i still hear it in my sleep! the hotel room was large and the layout was ideal. the bathroom was great. the sink had a big enough counter to be able to lay out all my make up brushes curling irons and then some. the hairdryer provided wasnt the typical tiny one that is hooked on the wall. it was an actual hairdryer that worked better then the $-- one i have at home! my room had a mini-fridge that worked great. i just wish it had a microwave to heat up the food i put in the fridge. i ordered room service for dinner the first - nights i was there. i didnt come close to finishing either as the taste was horrible. the first meal was a chicken sandwich and sweet potato fries. the sandwich got - bites out of it- the flavor was just gross to me. im not sure what sauce they had on it but it did not pleae my taste buds. the sweet potato fries were fairly good so i finished those. my second dinner was the lobster mac and cheese. i didnt even get - bites in before i wanted to stop. it just was not good at all. i dont even know how it is on the menu- surely no one can like it! the only meal i had from room service that was decent was breakfast one day- bacon eggs and an english muffin. but even the eggs werent very good. the staff was extremely friendly. every time i passed thru the lobby they were greeting me. they definitely made me feel comfortable. they also answered all questions i had easily. i dont know if i would stay in this hotel again. it was a good hotel but not the best i have stayed at.',not_happy
id25305,' this hotel is convenient & nearest rice university campus reliant stadium & the medical centers. quiet street at night. there is a kroger is grocery kolache hamburger joint next traffic light on main street. the hotel itself is not bad at all... you can say its a bit dated (the colors give it away) but well-maintained and clean not run-down (example it definitely could use new curtains & some modernizing). sheets & linens are crisp & clean. sofa and small microwave & fridge in your room. because it was built few decades ago its structure is spacious sizewise compared to the cramp newer ones built nowadays. that goes with the well-lit parking space as well. staff is nice & accommodating. breakfast is sufficient good variety carbs could use some fruit cups-fruit cocktail; not crowded. not the kind of place to luxuriate-vacation. its a place to do your business sleep then go.',happy
id25306,' it been a splendid experience to me and my colleagues while our stay at the hotel pennsylvania new york. the room tariff was good spacious neat and well maintained. though it took us a while for checking in - as in those days it was a rush time and seeing the proximity to the penn station it was justifiable. but what i liked the most was the facilities in the hotel. the penn club was our daily morning meeting place apart from the variety of breakfast served there. every common necessity was in reach and made available in the hotel premises. the hotel staff were always available - even at odd times in the night. i would like to personally thank ms. maria (at the reception) for her undeterred time and patience while checking us in. thanks maria. i would also like to thank the staff and management of hotel pennsylvania for making my stay a memorable and a pleasant one. thanks once again. warm regards - karim',happy
id25307,' what a shame.....a beautiful building and great location for locals that would like the resort retreat . true customer service is lacking. the management is far from professional and the staff look and act like junior college students. we went down to the main lounge to have an after dinner drink and some dessert....i do not have enough time to give you the full story but when staff and management allow customers to walk from one end of the hotel to the other to get their own dessert to enjoy in the lounge something is missing and it starts with upper management!! we stopped at two of restaurants in our venture asking about dessert and not one person offered to take care of us they just kept sending us down the hallway until we reached a pub setting where they had only - mediocre selections. very disappointing.',not_happy
id25308,' we had -- people that stayed at this hotel & all loved it!!! very easy to find & easy to get around town from there! rooms are huge! plenty of room to move around & visit in! tv is were nice! perfect for our liberty bowl trip!!! breakfast was good very healthy!',happy
id25309,' i have lived in apartments smaller than my room (more like a suite) here. nice and clean. although i stayed only two nights it would be perfect for anyone needing a long-term stay with home-away-from-home facilities microwave fridge the works. large table to dine or work at. comfortable bed and sofabed too. excellent continental breakfast and computers with internet access were included in the comfortable lounge area. the rest of the story: members of our group were meeting up in the small lobby to leave for the evening is fun and a senior staff member at the front desk insisted we wait there. we did not know why. a few moments later a maintenance man stepped off the elevator with my evening bag in his hand which i had not yet realized had been lost. it contained my passport my credit cards and all my cash for my week is stay in the us. nothing was missing. thank you so much.',happy
id25310,' my wife and i just enjoyed a weekend stay at the alexis hotel in downtown seattle washington. part of the kimpton chain of boutique hotels the alexis hotel is located at the corner of first avenue and madison street across the street from hotel ---- and the “taboo video for adults” store and a block and a half south of the infamous “the lusty lady” adult theatre. nevertheless the alexis hotel is ideally located for walking to the major downtown sites – including: pike place market the seattle aquarium pioneer square safeco field for baseball and qwest field for football. ferries dock just a couple blocks away from the hotel and it is a short - minute taxi ride to the cruise ship terminals. unlike many of the other downtown seattle hotels the alexis hotel has character. front desk staff told us that the building was originally built in ---- and most recently renovated two years ago in october of ----. the alexis hotel is a dog friendly hotel so we saw several canines during our stay. the alexis hotel staff were all pleasant and helpful. because the city of seattle had shut off the water main to the hotel for - hours the day of our arrival on january - ---- -- resulting in some yellowing of the water and sediment when my wife filled the large soaker tub on our first night -- the hotel did not charge us for parking our car with the hotel valet – a saving of $-- us (plus tax) per day. we stayed in room --- a --- square foot one bedroom suite priced at $--- us (plus tax) per night. room --- was spacious clean and typical kimpton funky. the set up of room --- was a little strange but given that the building was built in ---- the renovation was no doubt limited by the physical confines of the building structure. room --- has a very large master bedroom including a lovely red brick feature wall. the stainless steel four post king size bed looked almost lonely given the size of the bedroom. my wife found the mattress to be too firm for her but i had two very restful sleeps and i found the mattress firmness to be just right. the -- inch flat screen tv (no high definition channels offered) was so far away from the bed that it was actually too small for the bedroom. the bedroom had a very large bathroom with a triangle shaped two-person jetted kohler soaker tub separate shower featuring a grohe rain showerhead large marble vanity and beautiful black marble flooring. the living room featured a sofa a couple of sitting chairs a desk and a -- inch flat screen tv (again no high definition channels offered). given the size of the tv the -- odd channels offered came in fuzzy and high definition was sorely missed. furthermore for some strange reason the tv was mounted above the desk so that viewing the tv from the south side of the living room was partially blocked by the contoured centre column-wall. there was also a two piece washroom off the living room a mini bar small sink and counter area and a large balcony going nowhere (it opened to the interior of the building -- a concrete courtyard of sorts -- with views of the outside of other hotel rooms and a small patch of sky). pros: -. great location in downtown seattle. -. funky decor and character building. -. dog friendly. -. attentive staff. -. clean reasonably priced rooms (“reasonably priced” being a relative term for downtown seattle). -. high end “aveda” hair and bath products (your wife will thank you!). -. small but well appointed bar located at the main entrance to the alexis hotel (the “bookstore bar”) and a separate restaurant (the “library bistro”). -. part of the kimpton hotel chain of boutique style hotels. -. free wireless internet for kimpton intouch members (the kimpton’s free guest loyalty program). cons: -. given the age of the building we could hear the people walking in the room above ours. nevertheless on both evenings the nights were quiet and sleep came easy. -. panhandlers throughout the neighbourhood (albeit none in front of the alexis hotel itself). i should point out that this is a problem regardless of where you stay in downtown seattle. -. expensive valet parking at $-- us (plus tax) per day (see my comments above wherein our parking was comped by the alexis hotel!). -. despite having a -- inch lcd tv in the living room and a -- inch lcd tv in the bedroom there was no high definition tv offered. conclusion: my wife and i would (and will) gladly stay at the alexis hotel again. on a scale of - to -- where - is “terrible” and -- is “the best” i rank the alexis hotel at -. accordingly i give the alexis hotel two thumbs up!',happy
id25311,' if youre looking for an intimate san francisco experience this is the place. the rooms are spotless if a bit small the staff couldnt be more helpful and the neighborhood is full of character characters funky shops good food and good music. some earlier critics maybe dont get it - this isnt the ritz and doesnt pretend to be. but it is clean quiet decorated in fun style and located in the middle of a lively but safe area. if youre not familiar with the city youll want to quiz the staff who are unfailingly cheerful and helpful. special thanks to stan for dining recommendations. speaking of dining within a couple of blocks you could eat at a different place each meal for a week from great pastry and coffee to hearty breakfasts to chinese italian thai etc. if you dont care to walk buses run right by. only cautions: no elevator (only three stories anyway) televisions are a bit small for older eyes and the parking is a bit dear but convenient and ssecure.',happy
id25312,' although this property seems geared toward business travelers (no swimming pool for example) it suited our family of four three-night chicago vacation with its central location. it was convenient to the major attractions we saw from the hancock observatory and navy pier in the north to the museum of science and industry in the south and the museum campus and grant park-millenium park in the middle. hailing a taxi at the front door or catching a city bus on state street is easy. staying here during a theatre weekend (to see a show like wicked at the nearby oriental or high school musical at the lasalle bank theatre) would be ideal. the property is in a newly-converted office tower over the lasalle bank theatre (formerly the schubert) in the theatre district with a smallish lobby on the fourth floor. the street entrance is a small elevator lobby with bellman station which feels like a private stage door with its proximity to the theatre box office. there are several rooms on each floor not dozens. our --th floor room faced the office building across monroe street with no view of the street below thanks to a ledge and no view of lake michigan. the high-ceiling rooms are simply and tastefully decorated in an upscale pottery barn-like style with numerous small touches such as a lapdesk very comfy beds and pillows complimentary weekday usa today hdtv and unexpected extra bath amenities like mouthwash and cotton balls. the desk area has an ethernet port for laptop connection to their lan. there are two dell pcs in the lobby with attached printer (the so-called business center ) which were often occupied by teens -- most business travelers apparently bring their own laptops. wifi connections are also available. our room was comfortable and quiet in spite of being across the hall from the soft drink machine. it had an easy-to-use digital thermostat. the hvac fan was quiet and effective. we experienced no street noise and only occasional running water noise from the adjacent room. the scrambled-egg based hot breakfast buffets were well-stocked with cold items ranging from yogurt cups to cereal bagels and breads also available plus light and dark roast coffees and juices (even a pomegranate variety). the buffet was good convenient and gave us one less thing to worry about each morning. finding a seat was a little problematic for us one morning although grab-and-go breakfast bags are also available and table turnover seemed fairly continual. show up early or late to avoid the crowd. i was sorry to read about the service lapses that spoiled the stays recounted in other reviews. we enjoyed nothing but good service thoughout our stay. dining hint: walk one block north to madison street and then right (east) to pizano is (-- e. madison just past wabash avenue) for some to-die-for chicago deep dish pizza in a quintessential friendly chicago venue. get there early to avoid the line it is a popular place.',happy
id25313,' we chose this hotel for its back bay location very convenient to where our daughter lives. we were delighted to be upgraded upon arrival from a double room to a lovely one-bedroom suite. the furnishings were very clean comfortable and gracious. there was no view to speak of as we were on the ground floor but the draperies were pleasant enough to gaze upon. service was excellent -- perhaps even a bit too attentive for our taste! (we tend to be low maintenance people.) there is a small business center that can be used by one person at a time with no charge. we did not dine at the hotel so i cant speak for the food. the breakfast menu did seem pricey but we were given a $-- certificate that we could have applied. we would definitely consider staying here on future visits.',happy
id25314,' stayed there for - nights. expected the stated upgrade or amenity being a jdv member but got none and staff were amused when i asked. the bar-restaurant is the hip place to the point where you cant even get a drink. would have expected better treatment being a guest spending ££££. small details just werent there such as daily paper which never arrived even after asking a few times. the door staff hailing taxis were looking after the cute ladies more than guests and were definitely a bit above themselves not interested in helping but more in a fat tip... breakfast wasnt included but should be considering the price and when coffee is $- juice is $- bacon $- then suddenly youve dropped £--. after - nights there i asked to check out by -pm expecting a bit of nice treatment. basically nothing was offerred other than paying --% of room cost and was still only allowed to keep it until -pm so --% cost for - hours! thing is here the hotel rooms were great view great location great but the small things like making you feel like a guest and a valued one at that just were not there. i will not stay there again and would not recommend it unless youre in and out overnight.',not_happy
id25315,' we received a free upgrade just for the asking. what they gave us was a two room king suite which was beautiful. all the employees were very friendly and helpful. this hotel is located in the heart of downtown with a skywalk access to the mall and theater. the cons are. (-) the free continental breakfast is only muffens bread juice tea and coffee. (-) no coffee maker in the room. (-) the bed sheets could have been of a better quality for an expensive hotel. (-) the tv in our bedroom room --- was located in a bad location you had to lay on your side to watch it. (-) only two plastic glasses in the room we asked for more. (-) the carpet in this room needs to be cleaned.',not_happy
id25316,' hotel --- is very well located. when you land at la guardia airport or nework airport and get a cab and say to the cab driver that you are staying at hotel --- (empire state building and fifth avenue) they know where it is located. the staff are excellent. they set up my computer for the wi-fi connection and checked with me later to make sure everything was working ok. when i left the staff ordered me a cab and made sure it arrived on time. hotel --- is a fabulous location. you can walk downtown uptown midtown close to all the museums close to times square. brooklyn bridge subway is - block away on park avenue. the staff are courtesy but not intrusive or nosy well trained the rooms are very clean. the cleaning staff is not hounding you a -:-- am. i have stayed at hotel --- - times before and alway enjoy the experience. if you are looking for a good hotel in manhattan look no further and book at hotel --- you will be glad you did.',happy
id25317,' i read a few reviews that were bad and the hotel had responded back to the saying they fixed the problems and trained the staff better yadda yadda crap. as a few of the other reviews mentioned there are hookers and drug dealers everywhehere. nothing and i mean nothing was clean in the hotel. when we talked to the manager she told us we were wrong amd that our room had just been cleaned. i wasnt aware a room full of roaches dust trash and dirty sheets was considered clean. on top of all of that we showed up as soon as breakfast started and there was only enough to feed two people and there were four of us and we werent being picky. when we asked if they would be putting more food out they said no that they had put out the alloted amount of food for the day. stay away from this hotel its a waste of time and money. not to mention bad for your health.',not_happy
id25318,' our stay at the castle inn was truly pleasant - an experience that we hope soon to repeat. the location was perfect - it was within walking distance of all major sites if you dont mind the occasional san francisco hill. my wife and i spent four days using the castle inn as our base from which we walked san francisco. our room was simple and clean - the refrigerator was nice to keep our bottled water cold. the management was very helpful more than once offering advice on how to get to our daily destinations. parking was a breeze with the two lower lots. our opinion of the castle inn was that it was clean safe convenient and above all priced well. for the price i dont think that there is a better deal in san francisco! that being said there were a few things that bothered us - we couldnt get the elevator to work until the third day we were there (being on the second floor it wasnt much of an inconvenience) the parking garage had this horrible ear-piercing alarm that went off everytime we walked into it and finally our room fan created this horrible noise whenever we had it on. overall however we enjoyed our stay and will certainly think of the castle inn first when we go back to san francisco.',happy
id25319,' as is often the case we were nervous of some critical reviews. our experience of this hotel was magical. the room was big clean and well presented- i suppose a new bath would push it to -- out of -- but we showered anyway. the facilities were great. the lobby is magnificent especially decked out for the holiday season. the staff were eager to help- but i think there is one miserable bar man- only gripe was the cost of breakfast and the bar gets a little bit expensive if you want to stay in for the night. but there are - excellent diners across the road for cheap breakfast and several irish bars within a -- minute walk. what a brilliant position for everything and what a brilliant hotel overall- im certainly coming back for more. if in doubt ask for room ---- thats where we stayed and it was great..',happy
id25320,' a good value hotel near the airport and car rental though parking isnt cheap. staff are helpful. and also they give away good cookies to hotel guests.',happy
id25321,' the manhattan club is a perfect community of enjoying the luxury of new york city at it is best. when i take the time to enjoy my manhattan time share it isabove first class accommadations. the concierge services are one of the best that i have encountered through my travels domestic and international. i am a millionaire at the manhattan club. the association is sincere in maintaining a top first class establishment through constant remodeling and updating building standards. cheryl graziano owner',happy
id25322,' we had a bay view room for - nights and it was excellent for an extended stay - great room great view. i wouldnt have liked to be in one of the other blocks - dark small and rather dreary. a few minor elements could have been better - no showercap coffee making facilities but not good for tea paper cups (at the price we were paying room crockery should not be disposable) no feedback form. we were given the option to hold on to our towels for more than one day but this was ignored. the firefly restaurant and pool area was top class the food good the service mixed. parking at $-- per night was steep and unexpected. where did the managers think we would park our cars? it is not an inner-city hotel with limited space. this was an opportunistic gouge.',happy
id25323,' the hotel is in an excellent location and within easy walking distance to a number of good restaurants. while the room was small it had everything that we needed was clean and was very quiet especially considering that we were there on a saturday night. the staff were pleasant and helpful accomodating our request for a delayed check-out and securing the cab for us when we left. we found the breakfast quite good as well. i would not hesitate to stay there again should we travel to nyc in the future.',happy
id25324,' stayed at the intercontinental for a weekend getaway. we had originally booked a standard king room but decided to upgrade to the executive king room for an extra $-- per night. i thought it was well worth it since the view of downtown was amazing especially at night. i never felt cramped in the room like i do at other hotels. liked the little touches such as the robes and sensor lighting when you entered the room. only snafu was with the bill since we wanted to split it between cards. upon checkout we noticed there was one card being charged. but we brought this to the clerk is attention and it was fixed. didnt go to the bar or restaurant but the gym and spa looked pretty nice. dont understand why they charge for wifi. i guess the area can be a little seedy at night if youre not used to an urban setting; otherwise a fantastic stay',happy
id25325,' i had fairly low expectations because of some of the lukewarm tripadvisor reviews. it outperformed those expectations. the rooms really are suites. mine had a living room full kitchen and separate bedroom. two tv is with hbo. the kitchen was stocked with coffee popcorn and a candy bar. there were some plates sliverware and kitchen utensils. adequate parking is provided and again is free. breakfast was included. nothing special certainly but good enough. cereal waffles bread a limited selection of juices and coffee-tea. similarly free wireless internet is also included. a little slow but adequate. it measured in the --- kps range whereas a really good connection would be -- times that. somewhat unexpectedly the hotel lobby is on what it calls the -st floor but what everybody else in this country would call the second floor. it is a little confusing. downsides: it definitely has what i think is the smell of chlorine from the pool. it didnt bother me but it would bother those who are sensitive to such odors. it is clean but shopworn. not fancy at all.',happy
id25326,' my husband and i stayed at this hotel for a weekend break. we booked a superior corner room which was expensive but as we were going for such a short time we decided to splash out. the hotel itself is in a fantastic location and is really nice inside however we experienced a serious problem with our room. we are both hyper sensitive to dust and the first morning we woke we started sneezing. we went out for the day and night thinking that it was the flight over or something else that was causing it. the following morning we woke up once again sneezing. at this point i noticed in the morning that a film of dust was covering all of the surfaces in the bedroom. i called reception and they sent someone from housekeeping up to view the room. i showed them the problem and they agreed that it was dusty and couldnt explain it (i thought it may have been a recent refurbishment but nobody indicated that it was). by late that evening they offered to change our room but at that point in the trip it was pretty pointless as we were leaving the next evening. we had expected some reflection of the issue in our hotel bill which was not forthcoming. so we were pretty disappointed to be honest for a top class hotel to ignore the issue on checkout was amazing. needless to say we wont be staying there again and would advise any hayfever or dust allergic travellers to beware!',not_happy
id25327,' it is about -- minutes walking distance from the orioles baseball park and the inner harbor but it is still a wonderful place to stay. also you dodge the higher priced hotels due its location away from the major attractions. the staff was very friendly and helpful. we all raved about the beds in the rooms which were quite comfortable. im unsure of what other reviewers referred to as urban blight as you are surrounded by office and retail establishments...really just typical city buildings. if you want a view of the harbor or higher end shopping establishments youll definitely have to stay in the inner harbor area but it will definitely cost you! it is not really worth it considering the hotel is for sleeping and you can easily walk to many tourist attractions. wed definitely stay here again.',happy
id25328,' my family and i drove from los angeles to houston tx on a family trip. we were very tired of driving and decided to look for a hotel to stay and get some rest. we dont know the area and it was getting dark. there were a few hotels in the area and chose to stay at sleep inn on sunland park dr. the staff was friendly kind and courteous. the hotel was clean and quiet(which was very much appreciated). the price was reasonable and affordable. my kids were it had an indoor pool and we felt secure that our room was across the pool area. we got a good night is sleep and when we got up to leave the following day the receptionist asked us stay for the complimentary breakfast(which was very good). then we continued our trip to houston tx well rested. i want to say thank you to the wonderful staff in the lobby area for making our family feel welcome. happy holidays from a customer..',happy
id25329,' thankfully i did not put too much emphasis on a review i read on this site regarding small bathrooms. after weighing all the pros and cons about the various hotels including a small bathroom i chose the omni shoreham. im so glad i did. the hotel is massive interior is stately and grand the service is exceptional and the concierge girl--natalie knows all the city is ins and outs can give you valuable insider tips and saved me over $-- in theatre tickets by checking and finding a youth discount applicable to both my children which was not otherwise publicised. note that the rooms are being renovated so ask for one that has already been renovated. being a perfectionist i did complain that i noticed what appeared to be some mildew in my bathroom and that a bulb was out in one of the lamps. the next thing knew there was a crew in my room scrubbing the bathroom until clinically clean checking all the electric items along with the supervisor of engineering standing supervising and asking if there was anything at all they could do to make me more comfortable. i spent one week at the shoreham about half the time with two children and it was all we could have asked for.',happy
id25330,' large rooms dominate this elevator - less hotel ...dont let that put you off ..its in a real funky neighbourhood with lots of restaurants and small shops and a stones throw from the space needle. city is within walking distance but if you had a lot of shopping than a taxi is required.breakfast was bare minimum !',happy
id25331,' my husband and i decided to have a weekend get a away with a couple of friends and the only thing i liked about this hotel was the location. i stay at la quintas because i have always had an excellent stay with them (four different locations this year). however i was surprisingly disappointed with la quinta inn austin capitol . when we checked in we didnt get that welcome feeling from the employee. our room was small considering how much i paid for this room the ac didnt work; when we went to the front desk to let them know that it wouldnt turn on they told us a trick to make it work. this tells me that it is a known issue that hasnt been resolved. we tried using the socket and the light right beside it flickered off and on the socket didnt work and there was a hole by it. frankly i was embarrassed that we stayed here because our friends were obviously dubious about staying there. i had my sister come visit me in the morning and she had to valet park ($-.-- i believe) for the hour that she was there. we visited in the lobby and the sofas looked a little to broke in . the only thing i liked was how close it was to sixth street. i am not a person who complains (the other la quintas i stayed at i gave them excellent (and deserving) reviews.',not_happy
id25332,' small friendly hotel with a great breakfast (lots of variety). about a -- minute walk to times square. would advise to take full address with you as taxi driver did not know where it was and took us to the one north times square instead (which also looked nice!). staff were friendly and helpful and recommended a great takeaway pizza place on the corner! although the room was compact it was modern and clean and quiet at night.',happy
id25333,' ive stayed in manhatten a few times and have had terrible experiences with deals so i decided to just fork over the money and pray it paid off. with taxes i spent ----night on a room with a high floor and - double beds. it had the heavenly beds and heavenly shower and the entire hotel is non-smoking. we didnt have to worry about checking in early or out late because we timed our flights appropriately so i dont have an opinion on how that would work. the location was a definite benefit. it is located at --rd and -th a block from broadway and times square. across the street is a starbucks ben & jerrys and pizza shop popular in nyc. one block down to broadway is the europa cafe a great place for breakfast. of course on broadway and also -th ave there are hundreds of good places for dinner. madame tussads is just around the corner as are many broadway theatres. so when spending ----night you usually get some luxury but not here. it was very safe and extremely quiet. we had a room facing east and therefore had a view of the new york times and empire state building. the rooms were clean except had stains all over the carpet. i wonder if this is because it is a pet-friendly hotel. the bathrooms were fine and updated but again no luxury. we didnt get a free morning paper on saturday or sunday only monday. there wasnt a turn-down service or chocolate on your pillow. the hotel soaps were not replaced after we used them. the heavenly beds were comfortable though and clean as usual. the in room coffee and tea choices were very bare. i would probably not stay here again as there are so many hotels to choose from in midtown that you could spend --- a night on. i think ill try another with descent reviews and compare. the location though is fantastic. if you were to stay with a family of - this may be a good option because very few hotels in the city offer - double beds. enjoy nyc.... a great place for a first time visitor or returner!',happy
id25334,' the sheraton downtown is a fine hotel. it is very big with two buildings connected by a glass bridge (-nd floor-level) and an underground corridor. it does require some getting used to; especially if you’re staying in one building and have say a conference in the other. especially certain conference rooms cannot easily be accessed and require frequent use of escalators or elevators. situated at --th street mall it is ideally situated for shopping or walking around the downtown area. rooms are quite spacious although my bathroom was fairly small. good quality beds a desk and coffee maker were available. also the airco was fairly quiet. high-speed internet was expensive though as was parking. i cannot comment on dining facilities since i did not visit the restaurant. the breakfast buffet though was ok although a bit meagre for the € -- (before tax). just around the corner and accessible from the lobby is a bar-restaurant the yard house with a fantastic choice of draft beers. highly recommended!',happy
id25335,' this was my fifth stay at this hotel in the past year. i like to stay here for several reasons: the location to the airport and rental car agencies; the service is always outstanding; the restaurant while a little pricey has great choices and great food; and the rooms are first class and surprisely quiet considering the close proximity to the airport. i admit i am a starwood platinum member and always expect first class service especially at westin hotels. the westin at los angeles airport never disappoints me. if you arrive late at the airport and need to spend the night or have an early morning flight or just have business in or around the airport i highly recommend this hotel for convenience price and service.',happy
id25336,' the park south hotel is a very good hotel for the travellers to new york. the rooms is not very big but is confortable with refrigarator lcd tv bathroom with facilities coffe maker hair dryer and iron. the staff is very helpfull especially cat. (katerina). the breakfast (for new york) hotel is very good with coffe tea juises ham salami egg corn flakes butter honey marmelade cheese and snacks. the train station is one or two minutes from this hotel. i am from cyprus and i have stayed in the hotel for -- days from -- june - -- july ----.',happy
id25337,' we stayed at the alexander inn for just over a week and found it to be very comfortable. the atmosphere was a lot warmer and cozier than your typical chain and the service was more personal. it is location was perfect for seeing all the sights. we were walking distance from nearly everything we wanted to see and the front desk was very prompt about obtaining taxis for destinations that were a bit further. yes our room was a bit small just larger enough for the queen size bed a dresser nightstand and chair. but if you compare what we paid to the rates for other hotels in the area we got a pretty good deal. especially when you consider that the rooms were clean the staff was friendly knowledgeable and attentive and the breakfast was terrific. the in-hotel exercise center didnt have much in the way of weights but from what i recall it had a treadmill stairclimber bike and a collection of dumbbells. so overall it was a good stay at a good place. it wasnt the ritz but youre not paying ritz prices here either so get over it ;p',happy
id25338,' as a meetings planning coordinator for my employer we held a four day meeting at the renaissance montura. there were --- employees in attendance. i was very impressed with the professionalism i encountered with the hotel management and banquet staff. the customer service was outstanding. they all exceeded my expectations. the sleeping rooms were clean and neat and the beds were comfortable. the meeting space was very accomodating to our needs. food and beverage service was great. most importantly the meeting attendees had positive comments about the hotel staff and the hotel property. with all this said as the opportunities present i will hold more meetings at the renaissance montura. for many years i have planned business meetings with many chain hotels throughout southern california. the renaissance montura is a --star hotel in many respects.',happy
id25339,' this hotel is by far the worst hotel in wich i ever slept. it´s noisy. it´s old and there is nothing that is not broken and the beds are small. i bookt this for three days and it was hell. the internet was broken the wire´s where hangen frome the sealing and it kept goning on. there was only one nice person in the staff. there is no -- desk so you have to do it all in the afternoon. i arrived a bit before check in time and asked about parking. thet didn´t know and gave me wrong instructions. this is not what you want when you are downtown in a unknown city with a lot of one way routes. it;s close to everytthing that is the only good thning i can think of. close to this hotel is the bestwestern hotel philladelphia on chesnutstreet. they are good and help you. they helped us with internet. so conclusion: do not book!',not_happy
id25340,' we stayed here for a romantic getaway and show in the city. location can not be beat...we went to the warfield for a show and walked the - block back the room after.had a room on the corner of the --th floor. panoramic windows on - sides provided breath taking views.. room was super clean and the bed had like -- pillows for you to choose from. staff was very friendly.hotel is large enough that taxi service is never a problem. valet parking was $-- a night but thats the price you pay for valet in the city. all and all great stay. we also used aaa membership for slight discount.',happy
id25341,' we stayed here because our friends live in the condos next door. i figured a holiday inn couldnt be that bad though i wasnt expecting the ritz. the hotel was very worn out. the front desk lobby and restaurant area were ok but the hallway and room were icky. i heard they were planning to renovate so if they do it will be a great hotel. the river view was amazing and i liked the pool area which was up high so it had a great view. even the laundry room and workout room had a great view. we walked to dinner and to a great comedy show effie is club follies which is a local burlesque troupe. hilarious but definitely adult so dont take your kids or teens to see it. lots of political and adult jokes a funny magician and lots of surprises. you will probably need to get advance tickets because it is usually sold out. the resaurants in austin are always good too.',not_happy
id25342,' this was one of the best value for money hotels we stayed in whilst in california. the location is fantastic - you really couldnt be closer to the centre of things but our room was still quiet being at the back of the hotel. i suppose the price you pay for that is that you dont get a view but we use the room just for sleeping and are out and about from dawn til dusk. we also dont believe in paying over the odds for fancy hotels either so this fit the bill perfectly being of a good standard but at a reasonable price. we had a large family group taking - rooms and all rooms were just like the photos on their website quite small but not cramped in any way and our room had just - bed. we got a great price - - nights for the price of -. free internet access (a rare thing in california where we paid $-- per day in las vegas and $-- in san diego) plus tea-coffee-sherry between ---pm - great small touches that make a difference. no food in the hotel but that is not a problem - try some of the diners within a couple of minutes walk - odoull is irish bar or sears diner - brilliant breakfasts and great staff. bob the concierge in the hotel was extremely pleasant and helpful - he really couldnt do enough to help with restaurant recommendations taxi bookings etc. thoroughly nice guy and helped make our stay one to remember.',happy
id25343,' well the title about says it all. we were there for a few days on business and this was the closest decent hotel to where we needed to be. as others have mentioned it is in a pretty dull commercial area of town. no decent restaurants in the nearby area. when we were there the hotel lobby area was undergoing a renovation so it was all torn up but im sure once its complete it will be nice. none of the rooms have been remodeled yet though. i dont know if they will eventually be remodeled or not. our room was clean but just old and kind of gungy. it had a musty smell to it. we asked about another room and they offered us another one but it smelled just the same. the carpets were stained both in our room and in the exterior hallways. we joked every time we returned to our rooms that we had to take a left at the bleach stain . as do other radisson hotels it has the sleep number beds of which i am not a fan but whatever. at least there were not springs poking in my back. the staff was always very nice and quite helpful when we had any needs or questions. i guess if i had to be in that particular area of la again for business i would consider staying there because there is not much else around.',not_happy
id25344,' stayed there one night because it was the cheapest-closest option next to six flags. staff was friendly hot tub could be warmer some nasty smell after ac was turned on for the first time. ask for six flags coupons at the office.',not_happy
id25345,' we spent - nights here two weeks ago and it is a nice hotel. clean rooms and bathrooms. the location is fantastic - block from carnegie hall. we had a room with - double beds and there was plenty of room for - of us (adults). we even had space for a rollaway bed. the view was great we looked almost straight down -th ave to times square. easy walking to any of the broadway shows this is an older hotel but in good condition. the only inconvenience was the elevators in the morning. it took quite a while to get one going down that wasnt full. a fair amount of frustrated people waiting inside and outside of the elevator. the trick to getting in before it is too crowded is to push the up button and catch it on its way up before its full. youll have a longer ride but at least your in. this was a morning problem only lots of tour groups leaving and other folks checking out. afternoons and evenings no problem at all. i will stay there again.',happy
id25346,' we decided to try a different part of dc on this visit having stayed on the south west side the last couple of times. we picked this hotel as it in in a semi-suburban area. the metro is convenient and the area is clean and tidy with shops and restaurants close. we were very with the hotel. it is clean smells fresh and the staff were extremely friendly polite and helpful. cant fault them. we struggled a little to manoeuvre the car in the car park - our fault for choosing a behemoth tho. all in all a good place to stay. and bless them for having hair dryers and safes!',happy
id25347,' my wife and i stayed at yotel for one night on ----- and loved it! check in was a breeze (fully automated) and staff was very helpful. the room is a good size with an adjustable bed. it is very clean and modern. the only complaint i have is that a bit of noise from the construction next door woke us up at -:-- am. i would definitely stay here again.',happy
id25348,' the drake hotel boasts of all the royalty that has graced its halls over the years. and while i dont doubt that the queen of england stayed at the drake she certainly didnt stay in my room. let me back up. there is much to recommend the drake. the location right off of the miraculous mile (world-class shopping) and across from lake michigan (world-class views) is unparalleled. the hotel has an authentic old world charm and large gracious rooms that reflect the grand architecture of the ----s. but to some extent i think the hotel is resting on its laurels. this was our experience when we recently stayed in two rooms for three nights with our teenage children: we arrived at -:-- on a friday night. the clerk at the front desk could not have been less to see us. in fact one of our rooms was still not ready. he offered by way of apology that the previous guests checked out late and had not bothered to notify them. our son was battling strep throat at the time and desperate to get to bed. we settled him into our room. almost one hour later he received the call that his room was ready. maybe i expect too much but id like to think that if i were running a hotel i would have sent along a fruit basket or chicken soup or something by way of apology. it is -:-- and our room isnt ready? could you have put us in another room perhaps? or offered an upgrade? it is possible the hotel was booked but it was the weekend not yet summer holiday and the hotel truly did not seem busy. next our room: it is spacious with a breathtaking view of lake michigan. but take your eyes off the lake and the view quickly deteriorates. this room (#--- i think) seems like the room that time forgot--or at least the decorators overlooked. there are no comfy chairs for sitting and admiring the view. there is one straight-backed chair and one other aeron type chair at the desk. neither is conducive to lounging in one is robe enjoying coffee and a newspaper--which may be why they dont provide either amenity. i called housekeeping to ask to have two robes brought up but nobody answered the phone. when i called the next day they were gracious and brought them up quickly. the bed is large and comfy but the linens are sparse. there are white pillowcases and a white duvet cover with a simple coverlet folded at the bottom of the bed. it feels unfinished--like a woman dressed in lingerie waiting to put on her party dress. but there is no party dress--no bedspread or pillow shams or ridiculous fringed and lace-trimmed boudoir pillows that my husband hurls in exasperation but that make me feel like a princess. the lack of linens feels like a shortcut with a view to easing the housekeeping burden. once in bed it is impossible to overlook the tangle of cords and wires ballooning out underneath the desk. the view is not dissimilar from what i see in my basement at home. the big difference however is that i dont pay $----night for the privilege. do i expect too much from my hotel rooms? maybe. when i book what i expect to be a luxury hotel i want luxury. i want a suspension of reality. i didnt get that at the drake. and while i think i would stay there again id be very specific when booking about the type of room i wanted. to end on a positive note here were what i considered nice touches: --gratis bottles of water in the room each day --free hearty breakfast and all-day snacks and drinks available in the executive lounge overlooking lake michigan --unbeatable location with all of chicago at one is doorstep',happy
id25349,' brilliant location close to all the shows on broadway friendly staff rooms small but you expect as much in such a brilliant location our only gripe was the bedroom window literally opened onto a wall so no idea of the time of day enjoyed our stay and would stay there again !',happy
id25350,' i can see why marriott sold this place there is nothing really bad about the hotel it just needs a major overhaul which they are doing. the lobby is massive and quite impressive. the room was a very good size but i dont know if it was the interconnecting door but you could hear everything from the next room. the room was clean if a little old but it had everything you needed although it is quite near a main road there was no traffic noise. i dont suppose many stay here without a car but it is right in downtown..go take a walk around. or it is less than -- mins to the metro. finally to the hotel...get a proper sign outside...not the makeshift wrapped up marriott sign!',happy
id25351,' reviews said the place was clean and staff was helpful so we tried it. that was our experience--staff was friendly parking was always there and it is a great place to stay with a dog since you can walk right over to the presidio. if we had to bring a car to sf again id stay be willing to stay there.',happy
id25352,' stayed at the marmara feb -- for the weekend. our daughter moved to manhattan in september and this was our first weekend visit. we chose the marmara because it is directly across the street from her apartment and because of the glowing reviews on ta. we paid for a studio ($---) but were thrilled to be upgraded to a one-bedroom on the -th floor upon arrival. the apartment was lovely clean and super spacious especially for nyc. the view was amazing. yes there is major construction going on out front but it was no problem getting around and the noise was minimal. the apartment had every amenity you could ask for. the doorman was so helpful and all the staff we came across were warm friendly and eager to please. we really felt we hit the jackpot with this place and it will be our go to place when visiting nyc. the upper east side was such a nice change from downtown! nicks restaurant across the street from marmara had fantastic food best veal ive ever had and their pizza is amazing too. the barking dog for breakfast was amazing with the most unusual omlettes. we walked to central park and museum mile which were lovely. cant wait for our next stay and exploring more of the upper east side!',happy
id25353,' we thought this was a fantastic location three buildings away from times square but on a relatively quiet street. the lobby is not as welcoming as wed hoped but the staff were very pleasant and helpful. they are in the middle of renovations so maybe there are more improvements to the lobby coming. the rooms we reserved turned out to be rather tiny( keep this in mind when you book - the space is cramped) with noisy air-condition units but after a hectic day out on the town the room served it is purpose...a place to shower and sleep and get ready for the next day out. the hallways were dimly lit which gave it a dingy feeling but our rooms were neat and clean throughout our stay. we would recommend this hotel for it is location and for it is price. if youre looking for fancy and great relaxation and comfort or having friends over this may not be it for you. looking for a great price great location a place to put your head with little or no expectations...this is it.',happy
id25354,' what can i say even at my killer priceline rate i would rather stay at just about any other hotel on century blvd than the westin. rooms are dark dank and well-used. lights are broken and the last room i had - had water coming from the room ac that soaked the rug. told managers about it but nothing was done not even an apology. stay away from the convention only seminar-guru hotel.',not_happy
id25355,' ...except for other guests. but what can you do about that? until they build soundproof hotels we will all be at the mercy of whomever rooms next to us (my second night i had a neighbor who had their volume up on the tv). i asked for a top floor room in my online reservation request and got it. newer hotel very clean and the room was great. king size bed was very comfortable (and i am really picky about that). probably the only criticism i would have about the accommodations would be the quality of the tv image - definitely not hd. i kept looking around the room to make sure it wasnt my eyes that were the problem. not sure why the feed-picture was poor quality but it wasnt a big issue. i got a good deal online for the price and was very about that as i am self-employed. so i got a great place to stay for a very reasonable price. the breakfast could have had some more variety but i always go for the waffles anyway. ;) overall a very nice hotel friendly staff and easy access off the highway.',happy
id25356,' i have been at this hotel before and it did not disappoint this time either. i really enjoy staying here. it is clean quiet and near by public transport...!',happy
id25357,' hello we recently stayed her for business. its in a very central location to the large houston area. free parking (most centrally located will charge you a fee for parking) the hotel itself is brand new beautifully designed nicest crowne plaza i have ever stayed at. if you are a gold member with priority club you drink for free from ---:-- each night! but mostly if you are anywhere near here on a saturday or sunday between ---- stop in and have a drink with george the bartender. he is one of the nicest upbeat positive make your entire day or stay in my case. from what i gathered he works another job full time at the hospital and then works weekends here and supports his family. despite that he is amazing and we very much enjoyed our stay.',happy
id25358,' we just returned from a - nite stay at the milford plaza hotel. overall it was really a decent little hotel if you want bare bones amenities. i didnt even realize they had an exercise room - not that we had a moment to spare for that anyway. if you travel in a group be forewarned to utilize the bellman both arriving and departing. they tout because of the union they have to charge you per bag - regardless if they assist you or not. little did we know until check out and of course handled our own bags both ways. oh well - live and learn. the lobby construction - big changes going on. willl eventually be nice. very rude cleaning staff that made me feel terrible about having to use the facilities on the lobby level because our room wasnt ready yet. i clearly distrurbed her. then we sat in the bar area while waiting for the rest of our group to meet us and another cleaning staff employee was aggrevated because we along with several other hotel guests were sitting in the bar area (not another inch of space left in the lobby to even stand). he wanted to clean it actually pulled a chair away and removed it from the table when - person stood up to go chat elsewhere. after standing there pouting for -- minutes he finally took his angry face and stomped away. luckily no other negative encountes the rest of the trip. jennifer at the front desk was very friendly. the rooms yes were small but we assumed this going in. our room was very clean - only missed face cloths one evening. we were so exhausted at the end of each day that we were just happy to shower and hit the bed. the hotel offers no amenties to speak of - no free internet no coffee no nothing. again we knew it going in and still survived. no issues with the elevators. the bathtub floor surface was quite slippery. happy to have survived it without incident. left a voice mail for the concierge - never heard back from them. no special kudos there. location was awesome to theater district time square restaurant row....we walked and used the subway everywhere. would i stay there again? yes - i think i probably would. we were satisifed with our accomodations. it was just a place to shower and sleep - no extras to make us do more there anyway.',not_happy
id25359,' i spent a week at the park avenue hotel. the location is undoubtedly perfect. and the hotel itself is quite good but for some details that lower its mark. first of all we arrived earlier than the check in time ( - pm) so we had to leave the bags in a store room. for that service we were charged -.-- usd for each piece of luggage which we had to pay cash at the moment of retrieval. later i learnt that my online shopping was worth - usd the package collected for the task of receiving and keeping my purchases at the same storage. none of these expenses could be charged to the room it was always paid cash. as to the room it was a good one in the -th floor street view. it was comfortable and clean… the day we arrived. as time went by the cleaning service lost quality to such an extent that on day -th of our stay we had to call for toilet paper and toiletries we had run out them! moreover the glasses and the ice bucket had been left dirty. besides whenever we took a bath the draining of the waste water through the tub’s sinkhole was very sluggish indeed. i think the sewage definitely needed a deep clearing. another inconvenience was the elevators. the building has two sets of elevators for the guests but each set exclusively serves certain floors. so to get to our room we had to walk from the elevator at one end of the u shaped aisle right to the other end of it passing by the second set of elevators next to our door but not available for our use. not that i don’t like to walk but it was definitely not handy. even worse was pulling our trolley cases along that aisle because the carpet prevented them from gliding easily. there was a very useful soda machine close to our door. a pity that it went out of service on the -nd day. it was still out of order when we left. the rest was fine the room was nice the beds were comfortable and the lobby area was neat and well decorated. the staff was friendly and polite.',not_happy
id25360,' this hotel was in the perfect location to everything in the san antonio area. the riverwalk was only a few minutes away. there is a sports bar across the street and a walgreens just down the street to bye some food and drinks. the beds were so... comfortable we didnt want to get out of bed in the morning. the valet service was very quick only waited a few minutes most of the time. the price could be a little cheaper but your car is well taken care of. the staff was very helpful when asked questions about the area. the breakfast was pretty good. we only got to eat it once or twice due to our early departure each day.',happy
id25361,' ourselves and another vancouver couple decided to try thanksgiving in new york. what an experience! the hotel was in an excellent location for shopping theatres thanksgiving day parade and all the rest of the atmosphere this was our -nd time to the casablanca and the service is top notch from the front desk to the morning girls(lily & houda) in rick is cafe. we are always amazed at the quietness of the hotel considering how close it is to times square. the rooms are not big but very comfortable(except for the heat controls). this is our definite choice for new york.',happy
id25362,' we stayed the first of october with my company. before you open the door of your car the valet is there patiently waiting and there to greet you. what a warm welcoming and the same relaxed calm vibe throughout the staff. check in was fast loved the technology of the imac and i appreciate that you take care of your employees with mats for their feet screens at height level and they swivel. my team member was on a different floor and we asked if she could be on the same floor. ryan made the change and she was a few doors down which is very convenient when we go to meetings. the suites are super nice with the large flat screens the layout of the commode and the cool walk in shower with rain shower head and -nd shower head in a separate room and the bar area with the stools was so comfortable when i had to hook up the laptop to work. everyone from chi? in room service the sales person in the hard rock shop who helped me find a cool shirt to the bellman phil who was patient while i still packed (forgot some stuff to pack) and the valets all either made us feel at home or remembered our group from last year. it is consistent service throughout the different parts of the hotel. youll get great service the rooms are nice and the things to do in the hotel such as hanging out on the roof top lounge with comfy nooks cabanas and couches to just hang out and chill. great for business trips couples and families. there are lots to do in the gas lamp district tons of restaurants who want the business and lots to do. the one caveat was there was a slight sewage smell in the hallways (-th floor) but it didnt drift into the rooms. im sure it will be fixed asap. not a worry that would prevent me from going back. overall it is a fun awesome service place to stay. ive heard that it is loud but i didnt hear anything from my room. im sure they fixed that since i saw feedback back in ----.',happy
id25363,' great location and staff. price is good considering location. rooms are ok may want to request a parking lot side room on weekends as there is allot of street noise. also beware im not a fan of the parking lot policy. i know they must reserve space for the guest but have witnessed wrecker drivers pulling into the lot and dragging cars sideway in order to get the front tow hook location. the driver removed the car from the lot with-in - mins. when you arrive they will issue a parking pass to place in the dash. make sure it is in place when you park. the wrecker drivers will not check with the front desk they will just tow your car anyway they can!!! the hotel makes you fill out vehicle information on arrival and sign an acknowledgement you received the parking pass the tow fee around $---.--. i feel the wrecker’s should check with the front desk the hotels requires you to supply all vehicle info why not use it to verify with the tow company before towing??',not_happy
id25364,' after reading all the bad reviews i was not looking forward to our stay. i could not have been more wrong! we had a wonderful time at the hudson. all the staff from the bell captains to the waiters at the lovely roof garden restaurant were friendly and wonderful-especially to our - young children. the lobby and all the public areas are beautiful. yes the rooms are minute-we actually had to book - rooms through priceline -but they were well executed-i compare them to a ship is cabin. the location was great-right near the subway and close to central park. we also loved being right by the most gorgeous whole foods and jamba juice. nyc hotel prices are ridiculous-and you also need to expect that the rooms are going to be small. i think a lot of the criticism is from unseasoned travelers. we loved the hudson and would be thrilled to stay there again.',happy
id25365,' six months following a --day stay hotel staff fraudulently billed several hundred dollars of additional charges to my cc account. several calls to the hotel to resolve this were ignored by hotel management. i had to file a complaint with the bbb after trying to amicable settle the matter via telephone. if you plan to stay at this hotel pay in cash and make sure that your cc # doesnt get skimmed. dont expect mush of a response from hotel management if a problem arises during your stay',not_happy
id25366,' i recently had to stay at the washington hilton for a conference. while the staff was super-nice the accomodations were pretty primative. the toilet in my hotel room did not work. i notified housekeeping who assured me it would be fixed - it wasnt -- very gross and i got tired of using the bathroom in the lobby. i have had better plumbing from pit toilets in national forests. the other bathrooms in the conference center had sketchy plumbing as well. the carpets were shabby and -- worse yet -- no wireless internet in the rooms. overall the hotel has not been significantly updated since the ---- is. hope i never have to go back.',not_happy
id25367,' we didnt spend much time there in the hotel to use the facilities or the amenities that much but it seemed very nice. great location for eating out good customer service. the only thing was the wait time for the elevators',happy
id25368,' pros: fantastic hotel. huge room with couch extra chairs wood-and-glass table thick carpet desk with stapler highlighter rubber bands sticki-notes. bathroom with extra deep tub and tv; complete clean shower (that is no mold on the grout – a pet peeve of mine.) great view of michigan ave. the water tower and john hancock building. locally owned pizza places walgreen pharmacy fancy shopping (nieman marcus macy’s) all within --- blocks. nice lobby bar – lights not too bright music not too loud drinks not too overpriced gas fireplace for extra atmosphere. attentive courteous staff. cons: no thermostat in room (at least none i could find) so it was a little too cool in the morning too stuffy at night. no direct access from room to street level – need to take one elevator from room to lobby then another from lobby to ground level. a bit of street noise on --th floor – maybe it’s quieter higher up. except for a single siren things quieted down for the most part at night. (i often need to wear ear plugs to sleep in hotels but not this place.)',happy
id25369,' what can i say ? i was referred to this place twice! first time the - bedroom kitchenette my companion had the bed room and i had a hide a bed. we got there mid day and the room stunk! burns in the cushions mold in the shower light bulbs burnt out and the cups in the kitchens? also growing! it looked like the cookware has not been washed from the last guest. my stay last week i thought i would give the hotel another chance. the first room they offered us the beds although firm squeaked like the springs need oil. my companion requested that we changed rooms. we were moved down the hall to a room with little better furniture and the beds did not make a sound however the upstairs guests did. the hygiene of the bathroom was less than acceptable too. mold and mildew around the base of the shower the drain plate coming off the floor and holes in the wals where to pipes are. furthermore the shower is so small there is barely enough room to turn around! when i walked out to their patio all the furniture was in considerable disrepair and i found that out the hard way! when dealing with the hotel manager over the phone he was nothing but rude and insulting saying that i had signed a waiver which released the hotel from any liability or accident which may occur on the property . so the only real draw to this place is that janice joplin died there (and to my understanding other guests have drowned in their pool) if your standards are low and like paying over-inflated rates for what you get this is your place. also no free wi-fi! if you are concerned about cleanliness and a well maintained property stay across the street at the hollywood celebrity hotel. spacious rooms (including the bathroom and shower) friendly unpretentious atmosphere and you get what you pay for.',not_happy
id25370,' this is a great mid town hotel. the rooms are very comfortable the beds are to die for the price is right and youre in the middle of everything. ask for a king room it is only a few more dollars and it is much bigger than the standard. the lobby bar is very cool too.',happy
id25371,' this is a nice hotel which provides good value. free dinner mon-thu was a nice extra. breakfast was good. parking was $---night but that is lower than most downtown dc hotels. room was good staff was nice. only minor complaint i had was that the rooms did not have wifi- you had to connect to the internet using a cord.',happy
id25372,' we had such a good time. yes this hotel is completely chic modern and cool but there is also a warmth to it with a really nice helpful staff. views are amazing bed is very comfortable location could not be better and the restaurant was really good especially the breakfast. rooftop bar is a must and if you can book a suite the shower alone is unbelievable!!!',happy
id25373,' this hotel was perfect way-stop between late flight in and early rental car out. publick house restaurant served good pub-grub and full menu ittems looked good as well. executive floor lounge had good selection for breakfast. will do it again and actually look forward to it.',happy
id25374,' we have stayed at this hotel for four nights previous to our cruise. our room was very nice and had a small kitchenette. breakfast was simple but enough to start the day. the hotel had good flyiers with information on activities and restaurants in the neighborhood. i love crabs and there was a very good restaurant which served crabs cajun style. they were really good. shopping was at walking distance. also at walking distance was a stop of a tour bus. we found the location ideal the hotel was a good choice san diego a lovely city with good food. we will come back for sure.',happy
id25375,' from the time mohammed checked us in to our easy check-out two days later our stay at the new yorker was everything a busy traveler would want. our room on the --th floor was perfect. nice view of empire state and chrysler buildings. not as jammed as other places ive stayed. booked on hotwire to guarantee room for my - boys and hubby. everyone enjoyed!.',happy
id25376,' very nice hotel friendly employee is. i even got a charge for my cell phone. the only thing that was diappointing was that the bar closed at midnight.',happy
id25377,' key rarely worked toilet broke iron broke. too many hotels in area to get a bad review',not_happy
id25378,' stayed here for a city break in nyc. staff were very nice. rooms werent exactly big but very clean and comfortable and a great nights sleep. location is brilliant. a - minute walk from empire state and grand central and about - to times square',happy
id25379,' the hotel is very impressive and attractive from the outside. the inside is a bit dated in terms of design but is still nice. the center bar-restaurant on the first floor is very enjoyable. aside from that there are about - levels with shops and restaurants (how to get to each of these levels and the hours these locations are open is truly a mystery). the majority of these shops restaurants and the business center are not hotel affiliated. they are outside vendors which feels a bit disjointed. the rooms themselves were quite overdue to be redecorated. quite small which was not a big deal. however cleanliness was a big problem. the bedding had spots. the carpet had many stains. the walls were scratched and marked. the bathroom looks nice but upon closer inspection the shower is in terrible condition. the tub is peeling and there is mold on the showerheads (see pics). all in all despite the fact that the staff was very friendly i could not recommend this hotel to anyone given the condition of the rooms.',not_happy
id25380,' highly recommended for travel. the staff is as good as you will ever find. the food is superb. we made the mistake of going out for our thanksgiving meal to a nearby beverly hills lux hotel (not a four seasons.) big mistake. they really make you feel welcome in spite of the number of celebs that are around.',happy
id25381,' it would be easy to make criticisms of this place - the bathroom was tiny the heating incredibly noisy everything could have been a little cleaner and the one operating elevator was a joke. however!! overall the room was spacious and comfortable the breakfast was a good start to the day the location is ideal and the staff were always pleasant and helpful. considering how much hotels in nyc can cost and how little time one would usually spend in ones room the ci manhattan is great value for money and id definitely stay there again.',happy
id25382,' my daughter and i stayed at the wolcott during a hot steamy week in august. the purpose ot our - day stay was to tour and see as much as we could. we wanted a hotel near penn station since that is where we arrived and left from. (took a train to long island to catch a flight) we also wanted it to be safe and relatively clean. wolcott fit the bill. when we made our reservation we asked for a quiet room location and a recently remodeled room. when we checked in they gave us a room far from the elevator! yea. the room was pretty clean had a large bath and air worked well. the air conditioner hummed us to sleep every night. we were able to store our luggage in lockers on the first floor for -- cents until our room was ready. the muffins and coffee in the am were all we needed. i would recommend this hotel for someone who wants to see the city - and use the hotel for a home base. it is a great location and the price is right.',happy
id25383,' i have stayed at the admiral fell inn a few times and i am never disappointed. i was there again this week. it is my favorite place to stay in baltimore since it is small friendly clean and helpful in any way they can be. the rooms are all a little different and it is always fun to see which one i end up getting. located in the fell is point area there are many restaurants within walking distance. it is refreshing to not be in a big sterile environment of one of the hotel chains!',happy
id25384,' went there for my birthday decided not to eat at rice because we heard bad reviews. the rooms were very small and had a damp unfresh smell there were stains on some of the pillows. every cool feature they advertise such as internet dvd library parking costs a fortune. also the shower has no water pressure. it takes forever to wash and you dont feel clean because it barely drizzles on you-- even though the shower head is big and hi-tech looking. the view was ok with the bay in the distance. the windows only open - inches even though they are advertises as windows that open! it is a big over-hyped. they called themselves the fun hotel but they wouldnt allow us to bring our own alcohol in the rooms and they only allow - guests to join you. all of our friends had to wait hours in line to meet us at the bar. the beds were very comfortable. the pool is deceptively tiny but the beach upstairs is nice during the day. it costs $--- to rent a cabana and $--- to rent a chair for the beach though. overall it was a different experience but not the best because we were charged out the ears for everything that we thought should come with a $--- room!',not_happy
id25385,' i was looking for a reasonable hotel in the grammercy park area and expected to find the usual nyc trade-off between price and minimal acceptability. i was more than pleasantly surprised to discover the giraffe which had the kind of accommodations and service one would expect in a much higher-priced hotel. the room was very elegantly designed high ceilings gave it a grand feeling a wonderful king bed beautiful stone counters and many other sophisticated design features. it was impeccably clean and the staff was very professional. the living-room like lobby piles of newspapers the complementary wine and cheese at night and continental breakfast in the am were both very good - not the perfunctory holiday inn-type fare. all in all virtually impossible to beat in nyc for these prices and many higher-priced places dont match it.',happy
id25386,' nice clean courteous however small. reasonable rate for a friday night stay. nice location if you like real busy area not big on times square myself. comfy bed tidy room recently redone from what i could determine. id return if the rate were inticing enough.',not_happy
id25387,' well situated at the corner of grand street and bowery in china town in manhattan and near little italy which is offering you a large possibility of restaurant. the bedroom have a correct size the beds are confortable but a little noisy when people are on the hall to go to the elevator. free wifi large bathroom with shower. breackfast also included in the price. rooms really clean. the staff is sympathetic but if there are to many personn at the front desk maybe wrong organized. shuttle service from the hotel to the - airport possible between -- and ---$ depending from the airport and the car (normal or limo). at - blocks from the brodway avenue you have a -- min walk to battery park -- min from the flat iron district around -- min from time square and -h from central park.',happy
id25388,' staff location value comfort - this property has it all. excellent concierge staff for suggestions and friendly doormen as you go by. easy walking distance (--- yards) to both the blue and red line subway stations. this means you can travel in from ohare for $-.-- (two time s-.--) or $-- in a cab and watch the sites. breakfast is fair fare and other spots just out the door no shortage of course for full dining.dont miss the deliscious (complimentary) cookies available as late afternoon snack with tea or coffee. easy log-in to free wifi. great bed comfortable sized seating and desk well lit.',happy
id25389,' workers are nice but the motel is old and gross. rates were cheap at least. blankets were heavily worn and had cigarette burn holes. you could tell the place was painted semi recently but it looks like they just painted over the dirt. random stains on the walls. dont know what else to say.',not_happy
id25390,' what a lovely warm welcome we received upon arrival - everyone was so very friendlyhelpful and onhand to make our checking in experience a great one. our check-in was fast efficient and hassle free - we were given helpful hints and maps by a lovely lady! the rooms were very clean although a little compact for four people - we had everything we could want and would have no hesitation in staying there again. for a large hotel it felt almost family run and everyone so friendly and helpful - would highly recommend to anyone visiting boston.',happy
id25391,' the room was clean the staff was friendly and for the price of the room for a week or more a great value. the only complaint is that the cable was in and out at times but when it worked it was very good. if you are looking for a extended stay place in jacksonville southside this is the place.',happy
id25392,' upon our arrival we were impressed by the stylish lobby and subtle holiday decorations. we loved the sexy decor in our king suite. it was a perfect level of minimalism. the rfid door keys and wifi worked great. i liked how one switch controlled all the lights. the room was a good value for what i paid through hotwire. i dont think id want to pay full price for it however as there were a number of issues: the sink drains were slow -- i couldnt wash my face in one of them without water filling up in the sink and splashing everywhere. the corner of the rug was peeling up and we kept on tripping on it. we were disappointed that they only offered one bathrobe. we didnt receive any turn down service. also i think the walls were too thin or not insulated enough as in the morning i was woken up by different groups talking outside our room. id recommend bringing slippers as it gets extremely cold in the bathroom and the rug by the bed is really rough. also there is no view from the -th floor. you probably need to be on the -th floor or higher for a view.',not_happy
id25393,' the staff at this hotel are wonderful. from the second you walk in they treat you like royalty from the check in to the bellmen everyone. the lobby is breath taking and the rooms while small are very modern and clean. the maids are excellent. they do a great job cleaning and we left them several notes asking for extra shampoo etc and they gave us no problem. dont waste your time at ghiradelli square there is a ghiradelli store in the bottom of this hotel and in the morning the amazing smell of baking chocolate fills the hotel. you can get everything there you can at the square. they also give you two free bottles of water everyday which is great for touring and there is a fridge in the room. the only downsides i saw with the hotel itself were no free wi fi which everywhere pretty much offered everywhere now the hairdryer looked like it was from the early --s and there was not a lot of counter space in the bathroom. all minor things that would not prevent me from staying again. the reason i had to give this hotel an average rating is because of the eatery the pied piper. the experience was so terrible that i lowered what would have been an excellent rating to average. we were scheduled to do a fixed menu on thanksgiving there for $-- each. it started at -:-- our reservations were for -:--. we showed up on time and were not greeted by anyone for a good five minutes. then we stood there and waited about -- minutes for our table. none of the tables were being bused and the man we were waiting on to seat us was serving other guests while we stood there he was very unfriendly. once we sat down we were given the menu which indicated the first course was a crab bisque. except when that first course came out and i started eating it it was in fact pumpkin soup. no warningor anything what if i was allergic? we called the manager over after the waiter told us they ran out of the crab soup. we were offered free drinks we dont drink but we were told we would be taken care of. it is not the fact that they ran out its the fact that they failed to tell us just served us and were planning on charging us for the crab. the salad was fine. the turkey meal was terrible. my friend got all dark meat the mashed potatoes were ice cold and the turkey was so dry i had to dump an entire boat of gravy on it. the pumpkin pie was a tiny circle of pumpkin smaller than the palm of my hand. at the end they only charged us for one meal so $-- and i was happy that they did that for us. however what i ate was not even worth the $-- i paid. it really left a bad taste in my mouth for what truly is a great hotel otherwise. as an aside the area where this hotel is is sketchy. after dark there are so many homeless beggers asking for food money and people smoking weed etc. i felt unsafe and i have lived in baltimore and washington dc. at night many of them drift into the hotel lobby and bathrooms. i am not blaming the hotel for this but this is something tha should be considered. last time i was in this city i stayed at the fairmont and i felt much safer walking outside.',not_happy
id25394,' the shuttle from the airport courtyard picked us terminal. the driver was very pleasant and offered us a complimentary bottle of cold water. a few minutes later we arrived at the residence inn. the staff at check was polite courtesy. after grabbing a snack from the market we headed up to our room. our room was large renovated and clean. the --” lcd tv was a nice touch especially once we hooked up our portable dvd player. the kitchen and bathroom vanity cabinets were a little dated. they probably wouldn’t have been that noticeable but the rest of the place has been upgraded. the couch recliner and bedding were all new. the bathroom area was clean. we enjoyed the outdoor pool although the recent cold temperatures at night have left it a little cool in the morning. but with the warm day weather today we will be out there tonight. next to the pool there were plenty of chaise lounges and a couple of tables with chairs and umbrellas. we didn’t use the sports court or barbeque areas.',happy
id25395,' we wanted a boutique style hotel in soho for a good price in a good location with good services and staff and that is what we got. very with the room staff breakfast and bar area. the thai restaurant was also really good. recommended.',happy
id25396,' the plus side of this motel is the location - a very safe pleasant neighborhood near the trendy grove shopping center and directly across the street from cbs television city where american idol dancing with the stars and the price is right are taped. speaking of price the motel is cheap... and unfortunately you get what you paid for. the room was extremely small by far the smallest hotel-motel room i have ever seen. the heater-air unit was literally about - feet from the bed. the air would have blown directly into our faces the whole night if we hadnt covered the unit up with pillows. the bathroom fan rattled. the dresser drawers didnt shut properly. the ceiling light had florescent bulbs which only highlighted just how depressing the whole room was. the subterranean parking is only for compact vehicles and that is no exaggeration. there were numerous scrape marks on the parking ramp walls from past unlucky drivers. if you have anything bigger than a honda civic i wouldnt chance it. to get to the elevator from the parking garage guests must navigate a very dingy basement with unmarked rooms that are probably being used for the workers. i would recommend this only to people who need to get to sleep immediately and then get out of there as quickly as possible. fyi the beverly inn motel also on the block and about the same price looked even worse. if location isnt your first priority but pricing is id recommend a motel -.',not_happy
id25397,' when searching for the perfect location for my october ---- wedding my daughter suggested maple manor. we went to look at this venue and several other venues and immediately fell in love with this location. i loved the victorian charm and i really felt confident that monique the wedding coordinator could help us create the perfect stress free wedding. a few months later that is exactly what we got! we had a very small intimate wedding and did not have to worry about any details. the food from the old warsaw was excellent the service was first class and the atmosphere was perfect for our style.',happy
id25398,' refugees from hurricane sandy in new jersey i cannot rave enough about how well the staff accommodated us and catered to our spur-of-the-moment needs. we didnt expect to be in philadelphia even just -- hours earlier but simply headed west to avoid hurricane sandy to somewhere i had stayed before ten years ago while on a book tour (it is just down the block from giovanni is room bookstore) and enjoyed another wonderful stay this time around. the rooms were extremely clean quiet and well maintained daily by the maid service. breakfast was quite possibly the best ive ever encountered (and begins at a decent hour and not too early and goes until -- on weekends!) and there were snacks available all throughout the day. all the amenities including cable television internet service and i particularly enjoyed the gym which although compact had absolutely everything one would need. for a boutique hotel it is incredibly well-stocked and definitely reasonably (if not under priced [how often does someone say that?]) for what you get. the alexander is also located closely to all of the best attractions that philadelphia has to offer including independence hall and the constitution center and only a bit more of a walk to betsy ross house etc. i was particularly impressed with the new uptick in new restaurants and bars in the area compared to when i visited ten years ago and all were great. perhaps the best part of our stay was quite possibly the best front desk staff ive ever encountered. usually in a hotel you have your favorites but all of the staff including the hospitable manager john cochie and even mel the owner said hello at one point. they all sympathized with our escape from hurricane sandy made recommendations for laundry and dry cleaning service restaurants and logistics and what could otherwise potentially been a horrible flight from a flood was turned into a delightful respite from reality...',happy
id25399,' we stayed at the hotel for two nights. cleanliness of the room was okay but the pool water was definitely really dirty. we found the double beds extremely soft and thus we were very uncomfortable sleeping with two people in one bed. we were offered an upgrade before our stay via e-mail which we accepted. when we arrived we were told that unfortunately an upgrade was not possible we did however get access to the executive lounge (free breakfast) for free.',not_happy
id25400,' this hilton garden inn was a comfortable clean and convenient airport hotel. i stayed one night on a layover during a business trip. the airport shuttle bus was prompt and the driver was courteous and helpful. the room was clean and everything worked. the bed however was a little hard so i had some trouble sleeping. the breakfast was good but a little on the expensive side.',happy
id25401,' the nine zero was a great hotel. stayed on -------- wish we could have stayed longer. spent one night in boston for anniversary without the kids. the hotel was excellent from check in with complementary wine hour for guest in the lobby from -pm--pm. the room was a king premier corner could not have asked for a better room for our anniversary. the room over looked the city. the rooms are modern and clean with walk in showers and marble. the hotel is right in the middle of everything and close to the subway. this hotel went above and beyond especially rob the concierge who sent a special gift to the room as a welcome and anniversary present. it was unexpected and not necessary but greatly appreciated. we would recommend this hotel to anyone traveling to boston and looking for a little more then your average chain hotel has to offer. can not wait to return again soon.',happy
id25402,' i booked this hotel as a surprise for my husband is --th birthday after reading all the reviews on tripadvisor. i am very hard to please and very picky when it comes to hotels but i can honestly say that fashion -- deserves the excellent reviews.both my husband and i had a great stay here. i would like to say thank you to all the staff who were friendly efficient and provided an a ++++ service throughout our stay.the phone call to our room just after arrival to welcome you again and to ask if there is anything they can do to help or make our stay any more enjoyable was customer service at its very best. i have stayed in many -* hotels and this hotel surpasses all these in customer service.even when my husband is birthday cupcake was accidently delivered to the wrong room the manager could not have been more apologetic and we were given a complimentary breakfast by way of an apology. we had a king deluxe room and it was modern and larger than i was expecting for a new york hotel. the beds were heavenly!! i loved the location of the hotel too as it was within walking distance of all the tourist attractions-subway etc i would like to pass on my thanks to everyone at fashion -- for making my husband is --th trip that extra bit special and to christine for organising the giant cupcake. this is a great hotel with outstanding customer service. will definitely come back. keep up the good work!!!!',happy
id25403,' we stayed here for three days in july and booked through starwood points program. we paid $----night [extra discount for aaa] which was a really good price because the sheraton was charging $----night. it was a good deal but we almost had a heart attack when we found out there was a $---night parking charge. we circled the hotel for street parking and if you go one block north--actually just head north and before you even cross the street is some kind of row packed with homeless(?) people. it felt bad paying so much for parking but then also felt worse just leaving the car outside. i get that it is an old hotel so the location wasnt picked recently and they couldnt help how the city developed around the hotel but still--charge me $---night for parking when im paying to stay in the room; otherwise leave my car outside when your own concierge told me not to walk out of the north side of the building because it is very colorful ?? kind of sucky... if you cross the street on the east side though you start to get into the gas lamp district which is where shopping bars restaurants theaters are! awesome. we had good food the entire time we were there and were able to walk each time. we requested a minifridge so we walked to the ralphs market five minutes away and stocked it with drinks and fruit. they didnt charge for it and it was waiting in the room for us when we checked in so that was nice. overall beautiful hotel. very pretty decor and furniture but the carpets in the hallway and rugs in rooms were kind of dirty-stained. they had fresh cozy bedroom slippers so i was still !',happy
id25404,' this hilton is far less than the regular hilton named hotels. it was located in a very congested area hard to get to and lacked the fine appeal that hilton is normally give you. the wrose thing was that the breakfast trays from room service where outside of the rooms all day into the six oclock hour of the evening this is disgusting and not very hygenic.the price is lower than the other hiltons in san diego. the quality of the hotel is lower budget. i stayed here for a workshop and the hotel was cold small and the service was slow. the parking sucks it has small and tight spaces and they charge you -- dollars a day for the parking. there is street parking for free and some better hotels nearby. whatever you do dont stay on the -nd floor because they hold workshops on this floor and it will be very crowded and noisey. the restaurant can not accomodate large crowds it will take over -- minutes to get your food when they are busy. the restaurant was very cold so bring your jacket. the signal on the tv was lost and i had to have someone come to the room to fix it it did appear that this has happened before since he knew exactly what to do to fix it.',not_happy
id25405,' this was my first stay at this property and like all kimptons the service was top-rate. you actually get the sense that employees enjoy working their and that translates to a welcoming experience for guests. if youre a kimpton loyalist you know that each property has a different albeit modern feel. the decor of this property tends toward the zen but that is not to suggest that the furnishings are sparse. to the contrary the rooms are quite comfortable the bathrooms well-equiped and the plush robes are a real treat. palomar is a few blocks further from the convention center than kimpton is other property solimar but still an easy walk of maybe six blocks through the gas lamp district. as for dining you can avoid the touristed and mediocre restaurants in the gas lamp in favor of the hotel is salt box restaurant. hands down my best meals were at the hotel.',happy
id25406,' i was in town on business.and for the low rate i spent on this hotel i just knew it would be a ran down mess. boy was i pleasantly surprised!guys this is a very nice hotel.the people working their are very nice and helpful.',happy
id25407,' first of all i got good front desk service and everything was fine except my door wouldnt lock and then the internet was bad all the weekend long has - bars sometimes and most of the time just lost complete internet its not router im sure cuz a place that big should hve routers that cover a larger base---upgrade upgrade bad enuf you dont have hd-tvs--might as well have goo internet and its not the local bizinesses either cuase that never happens at starbucks downtown----just stop bein so cheap and upgrade your braodband--i dont want to be going to office and work that bs--',not_happy
id25408,' the staff particularly the front office and towers concierge were exceptional. you know they say if something goes right you tell - people and if it is bad you tell --. well ill be telling a dozen that it was grand! good job and thanks.',happy
id25409,' great location (for our needs). clean hotel with friendly staff (we didnt ask much of them but all interactions were pleasant.) the room had just a couple of rough edges (sink drain could not be stoppered and had no hot water--only lukewarm--and too much force; fabric of lounge chair had questionable white stain; queen bed seemed sloped to center). it was a bit tight but not atypical of nyc. our room was on the back side of the hotel so the view was nothing special but street noise was minimized. the tv was nice linens and bathroom were clean maid staff was nice city noises were minimal and neighbors were only heard through the bathroom wall. they charge $-- for slow high-speed internet and more for a boost to not-quite-as-slow. typical of higher-end hilton brands but these days it really should be free. many quick-cheap breakfast options with metro cafe next door oxford cafe a block away and au bon pain down the street. not far from some good restaurants but the west side of midtown has more variety.',happy
id25410,' good hotel in a nice area within walking distance to good restaurants and shopping.',not_happy
id25411,' very poor and desultory service. have to rate this hotel as poor because of the service. i had a long delay in travel and arrived at nearly -:-- am really exhausted. the woman at reception was extremely unhelpful. she wouldn’t let me check in to my room even though i had prebooked and prepaid through hotwire and had a confirmation slip. had to wait nearly thirty minutes. she (it was all about her and not the guest) had to run her end-of-shift print out. how awful for her to have to be interrupted by a guest. what kind of sicko does this to an exhausted traveler? i asked about parking and she referred me to the adjoining parking lot. this was over $-- a night – but next day i found a parking lot only a block away at less than half that. the concierge recommended a restaurant that served rotten chicken (seriously off). yeah i guess he meant well but didn’t care too much when i told him. the on-site restaurant was extremely overpriced with mediocre food. it’s nice to have friendly waitstaff but i really don’t want to know their life history and prefer to enjoy my food uninterrupted. rooms are a reasonable size and bed and pillows are comfortable.poor shower pressure. they really need to start including free internet in prices like many other (including hilton) locations. very dark and depressing décor. it’s at the lower end of north michigan and a schlepp to the better end near water tower area.',not_happy
id25412,' very clean. bed was good and comfortable. free shuttle to airport. great location for early flight at airport.',not_happy
id25413,' hotel was beautiful with perfect location. the staff was most accommodating. the restaurant zocca was exceptional. was greeted by the manager who made sure everything was ok. then the server keven howard was so attentive and nice. i had a great experience because of him. will definitely come back to the restaurant and hope we get kevin!!!!',happy
id25414,' we stayed at the state plaza for the first time while we were visiting washington with our two teenage children. the hotel is in a nice location - within walking distance of the white house and monuments and there are two metro stations a few blocks north. we found a couple of great restaurants in the george washington university area that we walked to. as other reviewers have said having the cvs next door was very convenient for a bit of food for the room and anything we forgot. we stayed in a plaza suite and had a lot of room for the four of us. having the kitchen was nice but we didn’t cook anything more than bagels in the mornings and reheating a few leftovers. our room had a microwave toaster coffee maker and refrigerator. we didn’t need-want anything more involved than that. we did not get a chance to eat in the bistro during our stay. as of the second week of april the hotel’s wifi was working well. the hotel’s business center had two nice computers with printers that made it easy to print electronic tickets. the hotel staff was very friendly and helpful. the room was clean and the bed was comfortable. the bill was exactly what i was expecting from my reservation. i think the cost was reasonable for the location. we would absolutely stay at this hotel again!',happy
id25415,' the room were very clean and comfortable. he hotel staff were very friendly and helpful. my company will be coming back again to stay. they area was conveniently located once you have the correct address.',happy
id25416,' from the bellhop to desk clerk to housekeeping everyone that we came in contact with at this hotel was fabulous! we didnt ask for anything that seemed to be a problem for these folks. room wasnt tiny like i had expected from the previous reviews nor was the place worn. i thought the rooms were perfect and the hotel was just fine in all respects. it is a little hike from the metro but for the value and service that is a small price to pay. we also mostly used cabs when we traveled. we did walk to dupont circle once for dinner and we walked to the metro and the trip wasnt bad at all. we would definitely stay in this hotel again. we did not dine in the hotel restaurant.',happy
id25417,' the grant definitely has a great location and for san francisco the price is pretty good too. i tend to think of an average hotel (by american standards) as a typical holiday inn. the grant was more like an average hotel from what im used to in my travels to europe... which is not a bad thing just something to consider. the building and its amenities are old... which can be considered charming. the rooms arent spacious and have stark fluorescent lighting. the beds seem tired... as do the small towels. everything worked though and it was quiet. the breakfast pastries were average too. there was nothing special about this hotel but based on the great location and above average value i would certainly consider staying there again.',not_happy
id25418,' let is start by saying i love a kimpton hotel but i love this one more than most. this is my preferred hotel for business trips to chicago. the hotel is conveniently located at the top of the loop so you can walk anywhere you need to go. are there rooms with el track veiws yes but there are also rooms with views of the river and marina towers. the rooms have window seats and very comfortable beds and seating areas. the rooms and location are great but the staff are amazing. you feel genuinely welcomed by the front desk. room service is open late so when your flight into ohare is delayed (which it will be) you can have a nice meal. they also keep delivery menus at the front desk in case nothing on the delivery menu peaks your interest. feeling lonely? miss your pet? they will bring you a goldfish. the cleaning staff is also top-notch. one member of the cleaning crew left me a note asking me to leave her any special instructions on the nightstand so that she could ensure i would enjoy my stay. the people at this hotel are simply great. if i were to nit-pick i would warn you that -.) the picture on the tv is not good and -.) the toilet paper is on the rough side. that said i still give this hotel an excellent rating.',happy
id25419,' the rooms are large for nyc and theyre very clean. the bed is comfortable and the extra pillows are a nice touch. the bathroom is compact but our room had an extra sink so getting ready in the morning wasnt difficult.and the towels were awesome. breakfast is excellent for a continental breakfast. the team that manages the front desk are very friendly and willing to help you find restaurants transportation and tell you the history of the area. and if you find that you need to stay in they have some vintage cds that can be fun to watch. well definitely consider staying again.',happy
id25420,' we spent - nights in the hotel which is well located in the center of the city and close to the tube station. the design of the room is very modern and trendy but the mattress of the bed was awful and it should be changed ! we complained at the desk but dont take care about it. the service at the restaurant was excellent as well as the food (meat !) which compensate a bit the less good level at the desk.',not_happy
id25421,' i had a great stay with the staff playing a big part. i was traveling with a staff member my younger son and was meeting my older son and a friend. we needed lots of advice on touring store locations restaurant locations and tourist tips. the gentleman who manned the concierges desk was patient well informed on the local area safety concerned with directing us to well populated streets gave us discount coupons for several restaurants and was a delight. we were well taken care of with the front desk and bell men. we arrived early on friday and had to store our bags for several hours the bell service was quick and efficient. the front desk staff was friendly and accommodating. the reception and breakfast were good but the lines were long with lots of football fans staying at the hotel. our room had a slightly different configuration that worked great. we had a desk inside the door with the living area being slightly larger than the other rooms we saw. it is in the corner with windows on - sides of the building for great comparison views. it was very quiet with being off of the main central atrium. we had a great trip and really appreciated the staff and especially the concierges desk.',happy
id25422,' stayed for - nights before our --day mexican riviera cruise set sail out of san diego. great location to the cruise ship terminal - we walked with our - bags of luggage - very easy. room was small but very nicely appointed and comfortable. had everything we needed. caught the ferry across the street to coronado island. took the free hotel shuttle from the airport to the hotel and from the hotel to the san diego zoo (very convenient). ate breakfast and had cocktails at elephant and castle on-site which was great. staff was friendly (aside from the female concierge we encountered who well just say must have been having a bad day). worth the price for the convenience.',happy
id25423,' the description of this darling hotel by the hotel is entirely accurate. it is a cozy comfortable place to stay. our room was generously sized but felt more like a bedroom in a home than a cookie-cutter hotel room. the bathroom was more than adequate and the dressing room was a luxury. breakfast was excellent. easy location. affordable valet parking was a great benefit. everything that the hotel promised was truth. in this way white swan met all expecations. what made it exceed expectations was the caliber of the staff.',happy
id25424,' i rately write reviews but the service at boston harbor hotel the last couple of days is quite possibly the best service ive received at any hotel. remembering our names taking care of our guests when they came to visit us at the hotel you name it. along with many other hotel staff members joseph out front who helped us get taxis was a pleasure to work with. definitely hoping to stay here again!',happy
id25425,' fantastic high rise hotel with a great location in manhatten. our room (king - kitchen suite) was located on the --th floor and had a direct view of the chrysler building which made our night views memorable. our suite room featured a well appointed kitchen with nice seating area with couch and chairs. additionally a very nice desk was provided for the business traveler. outstanding cleanliness. great ambience. the noise level could be improved as there are no fans inside the room to reduce outside noises (door closures and noisy outside sirens) average bed quality and pillows but no real complaints. my only complaint with the hotel is that they wouldnt honor a discount commitment made to me by their central reservation attendant. i was supposed to receive a discount based on their push up-push down promotion and management would not honor this. for this reason i cannot give the hotel a - star rating. subsequent communication with the hotel has yielded no response. i am very disappointed that this organization doesnt seem to care.',happy
id25426,' the tv internet doesnt work properly the keyboard keeps sticking the toilet does not flush properly keeps blocking have to wait for an engineer to come which is not straight away. there is no pool. there is no restaurants around the hotel to have anything to eat as the food is horrible and there is no restaurant and no room service. you have to keep ringing up to get your room cleaned. patio windows left open by cleaners on ground floor inviting thieves to steal your valuables. when you complain they dont seem to be bothered. the internet access is not -- hour you are limited to -- minutes and youre told to get off when no one else is using the computer. the staff seem to suggest that you lie when you dont. somebody on the front desk keeps using the computer for misuse and when he was reported nothing was done about it so do not have children on the computers. watch your credit card bills because they charge you twice. do not take trash away when told left outside your door for days.very noisy because situated on a busy road. water tastes horrible when making your own coffee. you cant get any soda unless you pay by credit card. be careful of using your laptop as mine was damaged becaused they keep shutting the internet access down. can there be more english speaking people please.',not_happy
id25427,' tsk tsk. i booked this property for two reasons: (-) it is a kimpton and we love kimptons; (-) location. it was meant to be a four night stay to celebrate a birthday. well we never stayed here because check in was a hugely frustrating experience. if you dont mind being instructed on the finer points of check in times (uh. -:--?) and room availability by a unwelcoming front desk then this might go better for you than it did for us. if you are staying for a convention perhaps you will be treated better. because it matters not that you are kimpton members. yes we get it. when we were eventually offered a room we were told by the front desk supervisor that he had moved another guest to another hotel. huh? to find room for us? but the room was vacant already so where was this guest before you moved them to another hotel to make room for us? uh and we had just been told ten minutes earlier that no rooms were available at that time. so the mystery guests were hidden away in the closet? never mind thank goodness we love kimptons because another kimpton in chicago took over our reservation at our request and salvaged our long weekend. never again at palomar. this was reinforced after we received a rather crisp email reply from the gm of this property challenging our account of our check in experience. okee dokee. thanks anyway',not_happy
id25428,' i appreciated the friendly service of the staff from the people behind the front desk to the cleaning lady to the luggage boys. the location of the hotel is good close to -th avenue central park and times square.',happy
id25429,' i spent - nights at this hotel. it is an exceptional property with a wonderful staff - front desk concierge and restaurant. convention facilities were convenient. fitness facility top notch. fast elevators which are important when on a short break from meetings.',happy
id25430,' june ---- i made my annual business trip to the usa finishing with a few days off in nyc before heading home. having always booked the same hotel chains in nyc to ensure my stay was trouble free i decided this time to try the w hotel times square. i was concerned about booking this hotel after reading reviews here and other sites but took a big chance as i wanted to see for myself . check in at -pm was extremely fast and i was shown to the elevator this is not a common occurrence in other hotels. i booked a wonderful room which i found to be very clean bright ample room for myself and - big bags (not common in nyc) incredibly comfortable bed & pillows adequate lighting for both work and rest soft towels nice body products and a large selection of reading materials. the music that plays throughout the foyer reception area and elevators give the hotel life in oppose to hotels that are dead silent. the lounge bar does become a sort of nightclub with loud music after around --pm however you only encounter this for a brief time upon leaving or entering the hotel late at night. there was a leaky tap in my bathroom which was fixed within -- minutes of reporting it to reception. very quick by other hotel standards. the location of the hotel is right on times square which is ideal for those wanting to explore by foot the tourist bus (which i did not take) has a pick up spot the next block over along with the subway. very convenient. i cannot commend the friendliness of the staff enough the bellboys were kind to offer directions (saves going to concierge on the -th floor) the hotel security were watchful at ---am while i was outside jetlagged making me feel very safe concierge gave clear instructions and maps to locate my destinations and the whatever whenever staff really live up to their name! in summary this hotel exceeded all of my expectations and really made my trip to nyc. for those who do not want to hear the street noise of times square my advise is dont stay on times square. if you want a dead silent hotel then stay elsewhere. if you do want a hotel that is alive clean comfortable attentive & friendly staff who go above and beyond to make your stay perfect and a location right in the heart of times square then then you cannot go wrong with w hotel times square. my new hotel of choice in nyc is the w and i will be returning in ----. well done your gm should be proud! special thanks to: jenna at reception patrick from whatever whenever and dominick from security.',happy
id25431,' since this hotel opened a few years ago i have noticed a major decline in service and attention to detail. i used to stay in dc all the time for business back in --------- when jeremy was in charge of the welcome desk. it was the absolute most impressive display of customer service i have had in the us. i have not been to dc in over a year and had a business trip. i was very excited because i was staying at the w again. i asked myself at checkout what went wrong. every single day for the - day stay i had a minimum of --- issues with something in the hotel and the attitude over the phone was stunning. they treat you almost as if you are a hassle vs a guest. id say they need to bring jeremy back to clean that front desk up. the location is pretty spectacular however and none of my issues were to the extreme where i would never stay here again it is just sad to see such a beautiful historic property in our nations capital take a turn for the worse.',not_happy
id25432,' i stayed at the sportsmen is lodge bacause i was speaking at a meeting there. i agree with the earlier review that if youre ok with hampton inn types this will be fine. it is also got a lot more character than a hampton inn or a courtyard. definitely an older property but my room was clean and everything worked. the pool was huge and i pretty much had it all to myself although they were setting up for a reception for a vetrinarian is convention later in the evening. with ralph is across the street i didnt try the restaurants. ralph is had everything- lots of good freshly-prepared foods half-bottles of wine (some with screw tops if you didnt have a corkscrew!) even bagels and little containers of cream cheese so i had something for breakfast on my - am flight home the next morning. the only hotel food i had was the catered lunch at the meeting. the chicken had some sort of clear lemon sauce that tasted good but was totally unappetizing because it had congealed. the catering service should do a better job of selecting dishes that will still be ok when youre trying to serve -- people at once. computers are available in the lobby but there is a charge to go on-line and printing is $-.-- a page. my room rate was $--- but taxes and $-- for high-speed internet brought it up to $---. still a good value for this area i think.',happy
id25433,' we booked our trip with hotel and air through aaa for a lower price than i found advertised elsewhere on the internet. our only extra travel expenses were the luggage fees and the ground transportation (airport express great job). the rate included a breakfast buffet - nothing fancy but it was more than adequate and kept us from buying another meal each day. we loved the texas wafflemaker on the buffet and almost bought one in a river center mall store. the room was comfortable had a nice view of the rear gate of the alamo the nearby emily morgan hotel and some other alamo plaza skyline. the room did not have a safe or a refrigerator. the hotel offers free internet access we just had to request the password at the front desk. the lobby also has a computer with pay access but you can log onto the airline sites and print your boarding passes free. ernie is bar on the lobby level is a relaxing place to have a drink and a quick snack. i think the hotel parking fee was rather expensive (one reason why we didnt rent a car); but the hotel is in walking distance to everything in and around alamo plaza and the trolley and bus service was very handy for trips outside the immediate area. overall we enjoyed our stay and found the hotel to be a great value.',happy
id25434,' im not sure about all the other good reviews written about this hotel-motel (probably written by the hotel staff themselves). i stayed at hotel for a month. it was fine for the most part except: -) a very rude female staff member (female in her llate --s or early --s) who work at the front desk (all other front desk staff are fine). see below. -) unreliable shuttle service. it is late - times out -- with no apology whatsoever. most of the times are at least ----- minutes late. one time i missed my flight because the shuttle was -- minutes late. not to mentioned i had reserved for the pick-up well in advance. again no apology from the hotel front desk at all. when i called front desk to ensure driver was on the way i was told by the same female front desk member that i was not the only guest who needed the shuttle service and she proceeded to hang up the phone on me. this had happened on several occassions. unbelievable! honestly she was the most unprofessional hotel personnel i have ever encountered and i travel every week so i have stayed at many different hotels. -) rooms are starting to fall apart. for the month i have stayed there in different rooms i have seen ants in the bathroom sticky substance all over the work desk in the room lights that did not work or have fallen off the wall toilet rim bathub floor refrigerator with stains. i worked at houston for another - months and would have continued to stay in this hotel for those - months. however due to the extreme unrprofessionalism and rudeness of the female staff mentioned above on more than one occassion (p.s. i have also heard the same thing spoken about this female staff from other hotel guests and the hotel is own drivers) i cancelled all my reservations at this hotel. this hotel lost - months worth of my business.',not_happy
id25435,' really comfortable bed nice tv and really quiet with great security and a convenient place to park my car the w is reight across the street and they have a wonderful spa-bliss',happy
id25436,' we enjoyed this hotel. quite homely. nice pool not enormous but big enough. quiet in the day when everyone diss appears to universal and other places but busy from about - pm onwards even through the evening. suited us as our daughter was recording in la so we sat round in the day when it was quiet. restaurat serves good food and room was peaceful . do ask for a quiet room if required as it worked for us. overall very nice and would return',happy
id25437,' i discovered this red lion hotel on quebec street because it shares the airport shuttle with the hilton doubletree. i have been here twice in winter and in summer on week-ends. there seems to be a regular budget seeking customer on the week-ends mostly young families with van loads of kids or college student athletes traveling to colorado for competition. yes it is an older hotel and some of the rooms are being renovated. and the freight trains blow their whistles as they pass at night. it is just two blocks from a great shopping area with fast food restaurants and plenty of stores. the on-site restaurant is okay and serves a buffalo burger. i joined the red lion frequent guest club and ask for an up-grade when i check in. so far that has worked to put me into one of their better rooms at rack rates. it is just a little hard to find the access road leading to the hotel from the quebec street north access road.',not_happy
id25438,' we stayed - nights at the holiday inn express in austin we have stayed at other holiday inn hotels and usually we have a good experience overall. this time the staff was friendly the room was of good size it had a sink fridge coffee maker microwave oven clean towels clean sheets the first big problem was that the rug was nasty full of stains and it looked like it had not been vacuumed in a long time we found a dead cricket under the desk and the next day after the maid went to clean the room the dead cricket was still there. the second problem was that the room was full of tiny little ants everywhere!!! over the nightstand the walls the rug over the coffee table etc. we looked for the customer satisfaction survey that they place usually between the papers they leave in the room and it had a piece of chocolate stuck in the back. i wont reccomend this hotel until they hire better maids and they get rid of the ants.',not_happy
id25439,' from the minute we walked onto the property it was obvious the staff was there for us. room was incredible. bed was so comfortable. water pressure in the shower was intense (sometimes city hotels have weak water pressure). staff was extremely accomodating. will definitely stay again and would highly recommend to othes',happy
id25440,' the room at the hilton was okay. it was clean comfortable and just what i needed for not staying in my room much. the pool was fine as well. i was at this hotel for a conference and the meeting spaces were fine as well. nothing stood out to me as being superb but it worked out for what we needed. the big plus for this hotel is the location! it is right in the middle of the gaslamp district and within walking distance to everything. just a quick walk across the street to get to the convention center and then over the stairs and back down them to get to the harbor drive walking-jogging-biking trail that goes all the way to the airport along the bay. i highly recommend a stroll up the trail for restaurants and attractions like the uss midway and ferry over to coronado island. i used the trail for a running path and it was great! i also got the schedule for the ferry from the concierge at the hotel and took a day trip over to coronado island. i walked across the island but it is almost - miles across so if you arent used to walking that long or dont have the time i recommend other means of transportation. the concierge was also great for restaurant recommendations and we enjoyed everywhere they sent us. we also walked up to little italy one day for a great meal at trattoria fantastico (--% off bottles of wine on tuesdays!). it is quite a walk up to little italy as well but worth it. (it is probably -.--- miles walking each way) i recommend this hotel for the location if you can get a good deal and expect to be out in the city instead of shut in your room.',happy
id25441,' when determining if you want to stay at this hotel ask yourself why you are in chicago. are you in chicago to spend most of your day out shopping or are you there to enjoy staying in the hotel? if you want a really nice hotel and plan on spending a lot of time there then this isnt the hotel for you. yes it is older and it does have some cosmetic issues. but the location is awesome! across the street is the westin and i giggled to myself knowing what they paid for their posh hotel and what i paid for my average hotel. we probably have an equal amount of steps to michigan avenue so location is mute. i personally go to chicago to shop and eat out. i really dont care much about the quality of linens or the speed of the elevator. i want convenience for a low price. this is it!',not_happy
id25442,' i love le meridien and choose to stay here while passing through as the westin i usually stay at had a very high rate for the evening. i paid a rate of --- and was rather disappointed when i looked into starwoods in the area two days later and found the same room for --. at --- this property was a poor value. likes: everyone at the property was very very nice. mir at checkin was quick pleasant and professional. the valets and the guy who brought up room service were very nice. being upgraded with my spg preferred status. the room was very quiet. good location with easy access to --- and north dallas tollway. the valet did get me bottled water for my drive when i asked. dislikes this property is old and lacks the charm (local art funky decor) of other le meridiens ive visited. room service meal was not very good. i know not to expect - star but i did not even eat my salad as the dressing was very mayo-y....like mostly mayo gross. also they delivered the wrong dessert. but i was too tired to call down and ask them to exchange it. also they only brought one set of silverware napkin for the two of us. i love le meridiens bath products but my bottle marked lotion actually contained shampoo. the towels were very scratchy. paying to park (--). i could easily have parked my own car in the lot right by the front door. i rate this property as average because it is nothing special. i would stay again if i was able to find a good rate but now i know it is not worth paying in the high --- is range.',not_happy
id25443,' i stayed here in feb. and april ---- for engagements with promusica chamber orchestra which typically performs in southern theatre which adjoins to the hotel. in terms of convenience this is immense. wish parking were easier - it seems to be cheaper to park in the garage across the street ($-- max i think?) rather than westin lot parking ($--). the hotel has been nicely updated to most of the features youd expect in a westin though some things must have been difficult due to the age of the building and its bones . for example the shower heads though heavenly bath are very low. one of my stays was upgraded to a king corner room on the -th floor and it was huge! the other stay was in a more standard king room which although small in terms of square footage was quite nice also. the beds are very comfortable as youd expect and i slept well. i like the high ceilings and the hotel is a unique shape; the staff was courteous and front desk happily moved rooms for us when we did not want to be near a service elevator that beeped constantly - even though they were sold out. very nice professional staff. on my feb. trip there were mini-bar charges - i didnt even see the mini-bar in the room (im guessing it was in the cabinet under the tv) never mind take anything from it. just be cautious.',happy
id25444,' i booked this hotel through expedia for one night while in chicago to see a play. i have to say that this hotel may be the best value i have found in chicago! the room includes free parking-- a rarity in chicago! also free wifi! the rooms are pretty big beds are comfortable and a mini fridge-coffee maker is included. the bathtub is huge-- very deep and great if you have kids. also i liked that they had pump dispensers for soap and shampoo in the shower-- much more eco-friendly than the little bottles. the concierge at the hotel was extremely helpful in planning how to get to the other end of the city. he printed maps explained the route and provided practical information that helped make the night run smoothly. the hotel is a ~----- walk to the cermak-chinatown l stop. only down side to the hotel is the location-- it is too far from the loop to walk to mi avenue or museum campus. also you can hear the train go by periodically but it was not loud enough to interfere with our sleep. it might be a problem if you are a very light sleeper.',happy
id25445,' stayed here for a business trip. this is a very good hotel exactly what youd expect from hampton. good location: close to the airport. clean comfortable nice staff good breakfast and so on. id definitely stay here again.',happy
id25446,' we stayed at this hotel for one night before a cruise. the hotel is location and price including how close it is to the attractions downtown and to the seattle light rail were all big positives when we were considering which hotel to pick. we were assigned a room facing the club that is next door and that club was very loud throughout the night. the noise stopped at about -am saturday morning. im not sure if that club is that loud every friday night or if our night (june --) was an exception. the hotel itself was great; there is no free breakfast but there is a mcd is very close by that of course serves a decent hot breakfast for a decent price. the room had an in-room safe and the staff was helpful in getting us into our room a little earlier than the official checkin time. they also gave us a late checkout which we appreciated. overall we had no complaints regarding the hotel or its operations itself; the complaints we have were about the loudness of the club that is next door. im sure people staying at the other nearby hotels likely also had our complaint that night. there also are two internet enabled computers for free usage in the lobby. i would consider staying at this hotel again but not on a friday or (im guessing) saturday night. id also stay away from other hotels in this area for the same reasons on friday and (likely)saturday nights.',not_happy
id25447,' this hotel was comfortable and the service was fine. it was fairly expensive (booked at the last minute for business travel at $--- for one night and $--- the next night). the lobby was funky but not large. i had stayed at the -- which is right around the corner on an earlier stay. the room i got at the -- had a fabulous view and id probably try the -- on my next stay if i end up in the same section of town. one cool thing was the yoga channel on tv -- an endless loop of a yoga class. unfortunately the yoga gear that was promised (mat accessories) was not in the room and i didnt bother to request it.',happy
id25448,' i chose this location because it was very close to the business i was visiting. the staff is friendly the price was reasonable. breakfast consisted of scrambled eggs meat cereal yogurt muffins milk and juice. despite being close to the business i really disliked the area. traffic was busy; there are lots of fast food restaurants but no full service and is far from the better known houston shopping and attractions.',not_happy
id25449,' stayed overnight for the bed and breakfast special while at a padre game. hotel is great for ballpark access and walking to gaslamp area. room was very comfortable and clean. our only - negative comments would be that the hotel offers evening turn down service but it was not done in our room. also be advised that the sound control in this building is very poor. we could hear (and were awakened by) every shower or tub that went off next door below or above our room. it sounded loud enough to be coming from our own bathroom!!! we have stayed in many high rise upscale hotels and never experienced this kind of loud plumbing disruption. the $-- overnight parking rate is very high so park at the lot nearby for --- the price. views are great from the higher levels.',happy
id25450,' the raffaello was a surprisingly wonderful hotel. in an understated location but central to all the attractions that i love. within walking distance of the navy pier lake michigan michigan avenue shopping restaurants and bookstores. service in the hotel was excellent!',happy
id25451,' my husband and i have just returned from three days in manhattan staying at the ritz carlton. weve been to nyc many times but this is the best hotel weve ever stayed in. the staff were friendly and helpful and our room was beautiful. we wont be staying anywhere else in new york. cant wait to return.',happy
id25452,' from the moment you walk in the staff is warm friendly and attentive...always a smile on their faces. we traveled with small children and they can be a challenge but from the toy box that greeted them as they entered to the milk and cookies and an attentive front desk bringing us ketchup mayo and mustard (all on separate trips up to the room but with a smile on their faces) it was a sheer delight. i spend at least -- days a year in hotels for business....and this one truly stands out. the rooms were wonderfully and whimsically decorated spacious (in a city not known for this) reasonably priced and incredibly clean. i cannot recommend the hotel or compliment the staff sufficiently to convey my sheer delight with my stay. thank you!',happy
id25453,' stayed at the nikko for - nights in sept ---- as the first leg of my honeymoon. fabulous location for shopping at union square ---m from the cable car turn around point where u get on it restaurants in abundance approx -hr walk to fishermans warf. hotel didnt have free wifi although the star bucks in the lobby does and its quick even from outside so no stress on that front. didnt eat in the hotel purely as there is so much locally. i would recommend the dim sum at the chinese just over the road from the sbucks down the hill to gte right also the indian buffet which looks horrific from outside about ---m up the road left from the hotel door was very good.....i live in bradford so believe me when i say its good! also lois diner is brilliant round the corner next to wallgreens. the room was a good size with modern fit and finish also the gym is excellent and well worth the -- bucks per room per start usage for the sauna and steam room alone. special thanks to rick on the concierge desk very useful guy who never got stumped by a question and was always keen to help. highly recommended if you are heading to san fran i went to the raddison @ fwarf to meet a mate and frankly it was crap compared to the nikko and cost nearly - times as much. also the warf is very tacky and full of tourists.....which generally i can not abide! as an aside i would recommend the alcatraz tour it was great (book online in advance though nearly half price!) also get the cable car back from the warf not to it the views are better in that direction and the q was much shorter! finally on the subject of parking yes its a lot but not much more than the other secure options and u can call from your room for your motor so for me the extra few quid was worth the convenience choice is yours! in summary not a bad word to say about the hotel and would recommend highly for a city hotel in san fran at the price.',happy
id25454,' i just came back from staying here during one of the hilton promotional packages. while i know it can be pricey to stay here during regular times if you can snatch a deal then definitely stay here. i stayed on the --th floor in a business suite which was very big. the view was great- the wtc and construction of the new towers (the work was pretty constant but not bothersome at all. ive stayed in times square and it is much noisier there!). the hotel is located in a great spot too- multiple subway stations are literally steps away and chinatown-little italy is in walking distance. because the hotel is in the financial district it is pretty empty during the weekends and a short subway ride away from just about any attraction. side note: great toiletries. peter thomas roth shampoo conditioner soap lotion and mouthwash. great brand nice extra touch.',happy
id25455,' fantastic location opposite farmers market - lots of choice for shopping eating breakfast-snacks. were there on last day so bought foody presents at the market. hotel has very indivudal decor on farming theme - made it memorable and individual. restaurant on site but didnt use. walking distance of lacma and other museums (the food trcuks park outside at lunch so you huge choice of good value eats!)',happy
id25456,' the hotel lobby and interior are as beautiful as the pictures it truly looks like a palace. however my room (king size bed) was not that large and as ive found with other biltmore is - very old. the tv was not a flat screen but one of those old boxes. there was dust everywhere the bedskirt looked dirty and i was afraid to use the towels they appeared so old. the bathroom is quite small too. maybe the other rooms are better but i was not impressed - i definetly prefer modern. if you like the older style hotels with an antique feel you may like this. also parking is valet only ($---day) and there was no option to self-park. internet connection was not great either from my room. i would not stay here again - lots of better options!',not_happy
id25457,' just returned from a - day stay at barton creek with a bunch of boys from toronto. we played the palmer lakeside course on the arrival day then - rounds at the fazio canyons course on days - and - and - rounds at the foothills course on day -. our favourite courses were canyons>foothills>>palmer lakeside. the hotel was very comfortable and the beds excellent. the spa amenities-gym and pools were excellent. the morning buffet breakfasts were plentiful and of great quality. we had a casual diner in the bar on night and the quality and service was very good. austin itself is is a great fun town and we had an excellent diner one night at iiiforks steakhouse. the -- oz. tomahawk rib steak was one of the best steaks in my life. another night we ate just outside the from gates of barton creek at a wine bar restaurant called the grove. superb ambience as we ate outside below a canopy of trees. overall a great location and great value.',happy
id25458,' new yrs eve ---- ...i must say that this is one of the best places ive stayed at in a very long time first off when you drive up they valet park your vehicle and treat you like royalty. my husband and i got the romance package which comes with breakfast and let me tell you the breakfast was amazing and the staff is very helpful and knowledgeble about the area the hotel is an older hotel but the rooms are nice and clean and the bed in the executive was the best bed i have yet to sleep in they delivered chocolate covered strawberries and champange to our room at the exact time requested which added to the list of compliments our room price was around ---.-- which you dont even consider high due to the great service we recieved. when we walked in after checking in and whisking off to dinner when we returned there was new staff that greeted us by name when we walked in the door kinda scared us but then it clicked that they know how to treat their customers. we live in the area and just needed a night away for a romantic evening and really enjoyed ourselves. dont think twice about staying here you will be very pleased. -------',happy
id25459,' excellent hotel. very clean great service polite met all requests and extras on food was very good.',happy
id25460,' nothing but praise for this hotel and their staff especially for - employees: suheyb & jillian. when printer was not working properly they took charge and made sure that i and another guest (that i did not know) got what we needed fast. the hotel is in the best location for everything you want to do in chicago. the rooms are clean spacious and the one we stayed in very updated. the linens and bed were so comfortable. also the bellmen were excellent! very friendly and most helpful even getting us umbrellas when it was raining to walk to a restaurant near by. we will only be staying at hotel -- when we return to chicago',happy
id25461,' so i obviously i stayed at a two star hotel and i’m not expecting the amenities of the ritz carton but this place was a total dump. where do i start? first of all we got a king size bed which was actually two beds put side by side to make it look like a king. that wasn’t that bad. but the room was so small. the room had an armoire with hangers where you could hang up your clothes because there was no closet. but you couldn’t open up the armoire all the way because the room was too small and it hit the bed. the hotel’s location is pretty crappy because it’s about a -- minute walk from the closest subway station. there’s nothing around the hotel and the neighborhood is a bit shady. (next to a gentleman’s club) our room was fairly clean minus the several pubic hairs i saw on our comforter and on our counter in the bathroom. gross!!! the thing that bugged me the most was that the major tv networks did not work on our tv. when i went to complain to the hotel they said that there was nothing they could do because there was construction going on next door. i tried - times to talk to a manager about getting some sort of compensation but the manager had not been on duty. i called the hotel and spoke with the manager and he said that because i had gotten a low rate through priceline ($--- before taxes) that they couldn’t compensate me anymore. they did offer to give me a discount the next time i stayed there and i explained to the manager thank you but i will never stay there again. this should be rated a - star hotel. i do not recommend!!',not_happy
id25462,' we stayed at the millennium broadway because of an enticing low sunday-night rate offered on a travel website. alas we were to pay dearly for our frugality by discovering in brutal fashion the reality of this four-star hotel . the first inauspicious signs were the awful kitsch frescoes hung in the lobby. commissioned i presume to remind one of italy in the days of the high renaissance they possess like so much in this hotel the ---look--- of the high class but a half glance more reveals their utter tawdriness. the staff workers generally suffered from a lack of attentiveness and decorousness and it was some time we had to wait before being able to check-in a process acquitted with complete indifference. our room itself supposedly of superior class was of standard size large enough by nyc standards but its condition! again completely meretricious faux-everything distinctive only in its aspirations for motel quality. cracks in the wood; paint-peeling marks smudges in the walls water stains in the bathroom a lopsided half-broken faucet shower head with insipid water pressure towels which were too dry and creaked like an old-house an itchy bed with ineffectual blankets coupled with an old rock-hard dilapidated mattress tv whose audio was shot and full of static dirty carpeting. we called house-keeping for extra blankets because of the inadequate sheets. thirty minutes later no one had come and after calling once more i found out these had been delivered to the wrong room. they sent out the goods again; a man showed up bearing an armful of their first-class bath towels! upon telling him that it was extra blankets i wanted he finally appeared a few minutes later with something folded in a coat hanger. how shall i describe this unique object? it was a piece of thin foam the kind one finds used to package electronics items and about half the size of an adult human. but the worst of it was that it was possessed by the stench of the contents of someone is vomit. of course it was unusable --- its fragances were so noxious that it was indeed impossible to live in the same room as this thing. after this fetid final straw we resigned ourselves to our fate and checked out the next day with a morbid haste having learned a very hard lesson. all the above could be excused --- no expected --- if this were some mom-and-pop strip hostel out of smucksville charged at $---day. but i think it is scandalous for a times-square property from an international chain at the nominal rate of $----day. and yes it is scandalous even at the sunday rate because there are motels that far surpass what is achieved here.',not_happy
id25463,' im not sure she is still there the agent who assisted me the most. i stayed last year and i would never forget julissa at the front desk. the wine and cheese in the evening is really a nice touch. the pearl is so close to perfect the only missing is that it is not a full service hotel and it doesnt have room service. the restaurant they have by the lobby is good though. i booked the room with a little patio but unfortunately it was a rainy night and was not able to enjoy the patio during my stay. overall the staff are nice and friendly.',happy
id25464,' exclusive and chic! with no huge sign on the building i felt that i was entering my own new york club. dazzling lobby with all the help and attention instantly available to check in and plan my nyc stay. loved the euro-cool furnishings the bathrobes and the large flat screen tv in my room. glamorous watering hole off the lobby for romance or people watching. dean & deluca for breakfast and light meals or snacks. what could be easier. and for a real new york experience a pizza joint next door for a slice or a bagel and cawfee in the morning. tkts a block away! between - subway stops at --nd st. and --th st. bway theater and parking across the street. military friendly! this not the creaky dumpy paramount of by-gone days and old tripadvisor reviews. cant wait to return!!',happy
id25465,' we had training near dallas love field so spent a couple nights at this hotel. there are no restaurants nearby so you are stuck with the very overpriced hotel restaurant. unfortunately for us there was a big football game going on the same weekend and many fans were staying here as well. oh the noise all night long!! you would think in a more expensive hotel they could have enough security guards to help keep the noise down so people could sleep! plus they do not have complimentary shuttle to the airports. we will not be staying here again if we can avoid it.',not_happy
id25466,' i was so lucky to get this hotel when bidding on priceline. it was supposed to be for a king size bed but they were so accomodating and gave us two double beds and did their best to get us a room with view of the bay. the room was so big and comfy. loved the fireplace. and the bathroom was so nice and clean! i loved the decor sort of a rustic with a cute bear and a small deer for our feet to rest. i also loved the view from their restaurant surrounded by water. it was a great hotel very close to pike market and downtown seattle.',happy
id25467,' i stayed here recently for a business trip. it is high season in nyc and all hotels were priced sky high. i found this hotel online with a very reasonable rate. location is not too bad....its a -- minute walk to times square rockerfeller center carnegie hall etc. however the hotel itself is old outdated dirty and unappealing. my room had a horrible mildew smell and turning on the fan makes the room heat up to about --. so i have the window open even though its -- degrees outside. then there are pigeons that have some sort of nest right on the outside wall....you can hear them rustle around. they need to tear this place down.',not_happy
id25468,' very bad customer service! we waited in the lobby for - hours after check in for our room to be cleaned. we ordered room service and never got it. we asked for extra wash rags and the lady practically throw them at my husband. this was planned as a romantic weekend months in advance. we asked for wine and strawberries to be in the room when we got there. we never received them. my husband had ordered me flowers. we asked for the flowers to be in the room when we got there and still did have them in the room that night i finally just walked down to the front desk and got them myself. i do have to say the hotel was clean and convenient to downtown but this is all i can say good. very disappointed because i had called and confirmed on several occasions the reservations and requests of the wine strawberries and flowers and was assured each time that all arrangements would be taken care of.',not_happy
id25469,' check in was crazy when you first get there there is a lot of confusion of what you are suppose to do lines were not to bad when we arrived but were told that was unusual. we stayed in the west tower facing the river and the lake which was awesome the small boys loved looking out the window at the water and all the lights at night. room was nice minus finding a dirty pair of underwear in the drawer but the hotel did pay for our breakfast in exchange for that. downside of the hotel also was no pool. breakfast was wonderful lots of selections and tasted great. check out was okay minus you dont get a reciept unless you go to the front desk.',not_happy
id25470,' picket lines are in front of hotel every monring and every night. the unhappy workers (with bullhorn) will chastise you and your children for crossing their line. hotel is dated and smells musky. riding the elevators is like playing russian roulette. will it stop? will the doors open? the room was large but the bathrooms dont lock. couldnt close the curtains so so no sleeping in. but the strikers are so loud at -:--am it doesnt matter.',not_happy
id25471,' this is a standard looking la quinta. the staff was very nice and well prepared for sea world related questions. the location is a very quick drive to sea world though a pretty far drive to the river walk. the check-in was uneventful. we needed extra towels and pillows and were able to pick them up at the desk quickly. it was quieter than we expected given that we were very close to the office. the biggest problem was the free breakfast. get there very early. we waited -- minutes in a massive mob for the waffles. there is no where near enough seating so plan to take your food back to your room. it was a zoo with almost everyone on the hotel on the same schedule due to sea world.',not_happy
id25472,' this hotel was easy to get to and from the interstate. a few of us walked to the magnificent mile from the hotel. rooms were very clean and seemed up to date. the wine list in the restaurant was decent and complimented dinner nicely. with a lot of choices within walking distance we only dined in house for one night.',happy
id25473,' a beautiful hotel with seemingly endless space. having stayed in so many hotels in cities like london where the bathroom tends to be the size of your average cupboard i was amazed at the endless space throughout the hotel both in the rooms and throughout the rest of the facilities. some great dining options from the coffee cart first thing in the morning to the grill a wonderful steakhouse that you don’t even have to leave the building for. and the staff were excellent too – a genuine friendliness rather than the robotic customer service you can get elsewhere.',happy
id25474,' we just returned from a - night stay at this hotel over st. patty is day weekend. we paid $-- per night for this hotel which also included - free buffet breakfast coupons each day through travelzoo. ive stayed in this location before but not at the hyatt at the swissotel which is right next door. the location cant be beat right next to the river and one block from michigan ave perfect area. although we got a great deal on the hotel i would choose the swissotel again if the rates were similar. the beds in the hyatt were extremely hard so much so that my hips hurt in the mornings. the blankets on the bed consisted of one sheet and another thin blanket i missed the down comforters that im used to in a hotel of this type. the walls were so thin that you could hear everything going on in the hallways and even though we were on the --th floor we could hear traffic noise. the view we had was horrible looked directly into an office building next door so our curtains stayed completely closed whenever we were in the room. breakfast buffet at bistro --- was good - great even better because it was included in our rate. i loved the big bar a great place to meet friends people everywhere very bustling and fun with good service. friends of ours had an issue with check in but our check in was speedy and friendly although we had to ask for the breakfast buffet coupons it didnt automatically show up on our ressie. our friends issue was resolved to their satisfaction. the staff around the hotel were always very friendly stopping to say hello and ask if we needed help. elevators were usually pretty quick never had to wait for one but being on the higher floor it made alot of stops while going down. high speed internet cost $-- per day. id stay here again if the rate was as good but id be certain to request better bedding and maybe a fan for the room to help block out some of the noise. the room was a bit tired looking too with dark gray walls in the bathrooms and the carpet beginning to wear a bit. swissotel next door was fabulous with glass enclosed showers updated fixtures much better beds etc.... so it was very hard not to keep comparing. hyatt has the better nightlife hands down.',happy
id25475,' my daughter and i arrived at the intercontinental chicago after midnight. check-in was awesome (as we were the only ones checking in). from the outside the hotel looks beautiful and elegant. the lobby was decorated for christmas and was very festive. we requested a room in the historic tower after reading several tripadvisor reviews saying the rooms-bathrooms in the tower were more spacious. our room was on the --th floor and was spacious but was in desperate need of a facelift. what really turned me off was the $- bottle of evian with plastic cups to drink it in. and if you wanted to blow dry your hair you had to use the old dryer attached to the wall that you had to hold the button down to keep the air coming out. we couldve been at a holiday inn express and paid much less. our room overlooked michigan ave. and it was very noisy with traffic and sirens. the computer in the room was annoying-it glows all night long. but it was convenient to use for ordering room service and check out. the service at this hotel is very good. we ordered room service at -am and had breakfast delivered one morning-very quick in arriving. there is also a starbucks in the hotel that was very convenient. the best thing about this hotel is the location-right on michigan avenue. everything you want or need is within walking distance. great shopping and restaurants. i would recommend this hotel but for the price ive stayed at much nicer places.',not_happy
id25476,' i have a compliment and complaint. i will start with compliment. i have loved staying here (- nights).the staff at this residence inn is excellent. rio has gone above and beyond anything i could expect. inge has been terrific in all of her help. the other cleaning staff has been very kind and quick to help the front desk personnel have been very kind and friendly. all have been eager to please. i would stay here again! all this being said i have a serious complaint. we stayed - days and on day - and - we were met with a very unpleasant man whom i am surprised still works for marriott. his name is chris and he is working at this residence inn as a temporary assistant (thank goodness). i was in the pool with my - year old when he came in and asked if we were using the handicap chair for the pool. i said no but that i did have my son sit on it so he could see how they are lowered into the pool. mind you the battery pack was not in the chair and could not be operated just looked at. and stated as much very clearly. i work with people in wheel chairs and use these types of items. but he then asked me where i put the cover to it i told him there had been no cover on it since i had arrived and he did not believe me. he asked if i had put it somewhere. i said no but that they had a chamber of commerce get together and maybe the staff took it off to display it for them. he then went into a locked closet and found it in there. but rather than apologize for his gruffness he left and had a handyman put the cover back on (which he could have done but did not want to get his suit mussed since such menial labor was beneath him). and that is exactly how he spoke to the handyman and to me and my son. he also did not realize that it could not operate without a battery pack. i had a second run in with him at the desk and he was still equally rude. i was quite put off with his superior attitude and treating me as less than a paying client. i also heard him speak equally disdainfully to two of the staff members. this is why i wanted to make sure it was reported. i am sure i am not the only person who feels this way. i would love to see the staff at this residence inn rewarded for taking pride in their work--they really make people feel good about being here at ease and comfortable. and that chris does not work here. he is a very negative representation of the chain and will damage this establishment is reputation.',happy
id25477,' i stayed here for a week in december. the hotel has great views of the city. the staff is extremely friendly and have a customer centered focus. i will come back. the only drawback is all the occupancy taxes charged in san francisco. it probably added another -----% to the cost. beware. it is not the hotels fault but the city likes to soak its visitors.',happy
id25478,' i stayed at this property with my husband the trip was part business and part fun. the hotel lobby is very nice most likely new. the hotel is open on the -nd floor to a shopping mall and via skywalk to another mall and then the hynes convention center (if you are staying @ the marriott for a convention and need to carry things from hotel to conv. center it is a bit awkward but everyday walking back and forth is fine). the location of the hotel is great because there is so much around-cheesecake factory pf changs lots of other restaurants plus a t stop is nearby. i only had a a couple of issues during my stay. first two separate visits to the concierge is provided two incorrect answers-not cool when you get off @ the wrong t stop. housekeeping missed my room one day so it wasnt cleaned when i returned but after a phone call it was taken care of. parking @ the hotel is crazy $-- a day for valet. i googled around and found a garage about --- of a mile away for only $-- a day saved a lot of money. i never once needed the car while i was there so it worked out perfectly. the rooms are nice but you can tell theyre ready to be renovated. the bathroom tile looked older but was still in good condition. when staying in boston i would definitely want to stay in this hotel again it was in such a great location-fenway within walking distance perfect!',happy
id25479,' although some might appreciate the rustic charm of this hotel it has clearly seen better days. a total refresh of the decor and furnishings is in order. in the cottages a lot of maintenance has been deferred. while the service was quite good the lack of upkeep is showing and the overall hotel experience is not worth the exorbitant prices being charged.',not_happy
id25480,' we stayed at park central for a week. first timer in nyc ! because of the low season the price we payed was quite low (little more than --- bucks a night) and we were even upgraded to a better room on the concierge floor. this is why it was good value as the price payed was lower for a better room. the room was-had : a nice view on nyc quite (cause at the end of the hall and on --th) clean but not that young the bathtub was small but shower worked perfectly. the only bad point came from the a-c first it is automatic and you cannot choose the temperature second it had some trouble staying at an average temperature and was sometimes too hot or too cold (sweaty one night and cold another). location is the best ! it is close to everything and at the same time not in the middle of agitation. the metro stop at the entrance of the hotel is a real plus. i have red lots of bad review about the staff for me only the concierge wasnt friendly at all it is a shame because the maids and the people at the front desk where all friendly and helpfull. finally i would say it is not a great - stars hotel but still a good hotel. it has no major bad points (only the a-c) and the location is very good. we had a great stay and for the price we paid i suppose it would be difficult to do better in midtown. i cant say if it would be true without the upgrade. we didnt use the gym neither the hotel bar or restaurant so cant say anything about that. just know that you ll have to pay -.-- dollars-bag if you want to store them after checkout.',not_happy
id25481,' great rooms and hotel; really nice bar outside on the ground floor; good gym; pool nice though a little small and difficult to use at the weekends; great service. slightly odd location but good access to the freeway.',happy
id25482,' the old hotel on monument circle is wonderful with great rooms mine was a historical one the governor was planning to bring the colts to indy in there. remington is and tc steele is are all around the lobby. best hotel in indy.',happy
id25483,' we booked this stay through an online negotiator. we were pleasantly surprised. the room had a “full kitchen” (microwave two burner stove top full sized refrigerator even a dishwasher) there was a big coffee maker dishes silverware and cooking utensils. the room was “spacious” not large. it was clean and comfortable. the wifi connection was exceptional! the breakfasts were outstanding eggs sausage ham waffles cereal fruit cheese pastries and muffins and a bread assortment. they even had medium and dark roast coffee (as well as decaf). they actually served the food on real dishes with ceramic cups for the coffee and glasses for the juice. it was a very nice stay for a very reasonable price. the staff was outstanding. i will stay there again.',happy
id25484,' i stayed here for one night for business and definitely would not go back. i have stayed in many of the hotels on michigan ave and this one was by far the worst- the - star rating is a joke. it is a - star hotel. the room was incredibly small as was the bed. the width of the room was actually the head of the bed to the foot of the bed so it was incredibly cramped and the bed was not all that comfortable. the desk was very small and there was no coffee maker. also no shelf space in the bathroom and no view (though that can be typical on michigan ave). i was so glad i was only staying for one night. also when i had arrived it took forever for the elevators to take you to your floor- they are small and narrow. when i got off the elevator there were - huge bags of garbage sitting in the hallway (great first impression). the worst part of the visit was how loud it was in my room. the ac was incredibly loud as others have commented but even worse was the sound of the pipes whenever people around you-above you flushed the toilet. the pipes would make this incredibly loud sound that sounded like the beginning of a siren about every ----- minutes (depending on how often someone was using the bathroom around you). between that and the a-c i had a terrible night sleep.',not_happy
id25485,' the water park was everything and more that was advertised on their website. the water park is for all ages whether you have swimmers in your family or not. all resort staff that we interacted with were friendly and knowledgeable. as with any resort the adjoining restaurants were expensive (for a family of -) but was centrally located to more affordable eateries. we did eat at the resort restaurant aunt chilada which was reasonably priced considering. the food there was very good! i would recommend a stay at this resort to anyone!',happy
id25486,' this property boasts a grand impressive decor that is reminiscent of the great hotels of yesteryear. however this may set expectations too high and as they say the devil (or in this case more stars) is in the details! first the hotel charges either $-- or $-- dollars a day for very slow broadband connection. broadband is now fairly ubiquitous typically at much higher speeds and often free so this fee for (low quality) service seemed very petty. a call to the front desk regarding the broadband left me with the impresssion that the person i spoke with was just plane stupid and really didnt care much at all about what i was asking. a follow-up call to the -rd party tech line was not much better. oh and the hotel charged me $- to call their #--- tech support! (they reversed this when i pointed it out the next day.) another annoyance: the clock radio was extremely poorly designed. i consider myself very tech savvy (have rewired my house set up a wireless network at home programmed a vcr etc.) but found this thing utterly baffling. in the morning while showering the tub quickly filled up to my ankles. this is a real put-off and tells me the property is in bad need of some basic maintenance. and lastly there was a street walker hanging out in the hotel lobby. while this was somewhat amusing to observe it nevertheless added to my already waning impression of this place. a frequent business traveler these are the kind of little details that really make or break a hotel. you dont want to be nickeled and dimed on every little thing and you want things clean and in working order. while the ornate decor and grand styling of this hotel made me want to love it the details just made that impossible. they really put the brown in the brown palace!',not_happy
id25487,' it was a lovely historical inn but there were a few disappointments. first of all my confirmed king jacuzzi room was upgraded to a small queen suite with a bed that seemed more like a double . even worse there was no jacuzzi (something that i had been looking forward to). in addition the wi-fi did not work on the third floor and the pet treats did not show up. as for the breakfast they could probably take a few culinary cues from some of the lower cost name brands that are all along the major highways. however for whatever reason i enjoyed staying there. the people were very nice.',not_happy
id25488,' we stayed at the the manchester hyatt from september -nd through september -th. when we arrived the bellmen took our luggage out of our vehicle and held it till we were able to self park and check in then retrieve our luggage to be delivered to the room. my first impression were all the bellman were all well dressed very informative willing to help with any questions and went out of their way to explain things it was nice. before arriving to the hotel i had called and spoke to gina dont know her last name but she works at the front desk and had asked if she could get us a room with a king bed and a great view a newly renovated one as well since it was our anniversary. due to their being a small conference in the area there were not any newly renovated rooms available but what gina did and i would like to thank her for this is she got us a corner room with an awesome view and she had a bottle of champagne and chocolates waiting in the room for us. that was very very sweet of her. most hotels would charge extra for this kind of service. i found the hotel to be beautiful and very clean as well as all the employees very nice. they looked like theyenjoyed their jobs. the hotel is in a great area right in front of seaport village so you can just walk out the back door and your right there among all the shops and restaurants. i would definately stay at this hotel again. i found it to be like a breath of fresh air. way to go hyatt!!! thanks for the lovely stay.',happy
id25489,' considering the price (we paid $---night which included weekend nights) the presidio inn is a good choice if you want a basic hotel room in a central sf location at a below-market price. the big advantage was free parking which can run $---night + up in the city otherwise. and of course parking is just a pain in sf period. ifff you decide to go though do insist on being on the top floor. this place is an older style motel with outside cat walk type halls and the insulation is such that we were twice awakened by people walking in the room above us. so top floor is a must. a bit tatty appearance-wise (torn bit of fabric for drapery tie-back well-dinged furniture) but clean and the bed was very comfy. the basics are there but no light over the mirror in the bathroom so doing makeup was a bit tricky. our room did have a hairdryer which saved packing that big ole bulky thing. some excellent restaurants within walking distance. siam thai just on the other side of the street and do skip ihop which is just about next door and instead walk a block or two further down lombard to mel is diner -- a visual classic + far better food than this particular location of ihop.',not_happy
id25490,' i recently decided to book the presidential suite along with a connecting room at this hotel. i spoke with a woman named chai. she was helpful in answering all of my questions about the room and although it was quite pricey (it is their best room after all) i decided to book it. i was thrilled to see all of the positive reviews for this location on tripadvisor. especially about the staff. so you can imagine my shock when i received a call from chai today telling me that my room was no longer available. according to her the room had already been booked prior by another party. im very confused how that can even be possible. when i called she assured me that room was in fact available took my credit card info to hold the room and ive received several email confirmations as well as e-mail reminders. she stated that this was told to her by her general manager and that there was nothing that she could do. she said i could keep the connecting room if i wanted. when i booked the room i advised her i had people coming into town and that we were also having some people over to watch the oscars together which is one of the reasons i wanted an amazing room and was willing to pay so much for it. now she expects me to cram all of these people into one connecting room... and even after our guests have left we still wont have enough space for my out of towners to sleep. i asked to speak to someone else since she was so incredibly unwilling to assist me in any way. i was told i would get a call back by -pm... and i have yet to get a call. i even called the hotel back and asked to speak to the general manager and was only able to leave a voicemail. im incredibly stunned by this type of service from a brand like hilton... especially this location after reading all of the amazing reviews about what an amazing staff they have. im now stuck and have no idea what to do next. do i keep waiting hoping to get a call back from someone there to see if this can all be straightened out? or do i now scramble and try to book something else... hoping that there is another location nearby that can accommodate all my needs so last minute?? im truly shocked that they are so completely unwilling to correct their mistake in any way. i havent gotten a call back and have not been offered any type of solution at all! i dont even know if i have to cancel the connecting room i booked in addition to the suite. i cant imagine how they can so willingly just strand me like this. im unbelievably upset and have no idea what to do next. i cant imagine a company treating someone this way and offering absolutely nothing to fix it. be warned if you book here you will have to have a back-up plan. ive never had something like this happen. i didnt want to post this review without giving this place another chance. i called back to see if there was anyone who could assist me. i spoke with rachel the revenue manager there. she stated she was sorry but said she had no answers for me. she said there was a note stating i would get a call back from nicole but that she was gone for the day so there was nothing that could be done for me. i could not be transferred to someone to see if other arrangements could be made. rachel suggested i look for another hotel. unreal!!',not_happy
id25491,' if you dont want to deplete your bank account to stay at a nice place in sf then this is your place. it has everything you need for a comfortable stay. the decor is very modern and rooms are clean. it is like a less is more approach done very well as other places can get cluttered with decorative istuff all over the place. this one is simple yet modern and stylish. the rooms are outfitted with heavenly beds clean bathrooms and large flat-screen tvs...(the important stuff right?) pay a little extra for a grand-deluxe room or greater and youll end up with a terrific view of the city or bay. the lobby is welcoming staff friendly and location superb. good job westin!',happy
id25492,' we stayed here as leisure travelers over the labor day weekend. the hotel was quiet the pool was deserted but we felt very comfortable. the breakfast is excellent (we chose the breakfast-included option) and we found out that the hotel is less than a ten-minute comfortable walk from the san jose lrt. accordingly we traveled by rail to a variety of sights and didnt bother renting a car. we found the staff to be exceptionally friendly and the shuttle service to and from the airport was fine. we would readily stay here again.',happy
id25493,' great hotel. large room and bathroom. perfect for a family of four. housekeeping could use a little help. overall staff was very helpful and accomodating. i would definitely recommend this property.',happy
id25494,' we enjoyed the hotel contessa even though we had never heard of it before a couple weeks ago. it is on the riverwalk in downtown san antonio. like lots of urban hotels the parking sucks. the valet parking is the only way to go. in and out is free if you self park you pay every time you come and go. the rooms are all suites. they are nicely decorated and beds are comfy. i would go five stars if....the tv remote had worked properly the bedroom was bit bigger and the restaurant tables were not so close together. they advertise it is a romantic location and i think that was a bit of a stretch. there was a noisy family next to us when we dined and they were so close we could hear them better than we could hear each other. and this was on a romantic saturday night. it is very nice next to the westin and not as big. the staff were all wonderful. well trained polite and helpful. one tried to refuse a tip.',happy
id25495,' the new westin memphis beale street is seamlessly integrated into the burgeoning center city commission is hot up-and-coming downtown memphis. located on a block that makes it neighbors with morgan freeman gibson guitars the rock n soul museum fedex forum and the world-famous beale street you could not ask for a better location and value during your visit to memphis. youll find the staff to be incredibly helpful friendly and knowledgeable about their city--as are most memphians. youll be within walking distance of some of the city is greatest spots including the national civil rights museum. rooms are spacious and comfortable clean and new. the lobby is peacefully modern impeccably kept and the fitness facilities are above and beyond those youd find in comparable hotels. the only drawback was arriving on the night of an event at the fedex forum; i had to park a few blocks away. from that point forward there was easy parking in the garage next door.',happy
id25496,' considering that we paid $-- for one night this hotel is excellent! the only thing bad about it is that like others have said the rooms (especially the bathrooms) are smaller than that of an average hotel. the elevators are also very small but didnt cause much of a problem since the hotel wasnt very crowded (although i can see how it would if there were more people staying there). the beds are comfortable and the whole hotel is clean. the staff is the most professional that i have ever seen at a best western. parking is alright. we used the park - self park (which looks like it was built not too long after the hotel). for some reason they want your key if you are staying overnight. the parking garage accepts cash only and there are no in-out privilages. i noticed that if you are parking a van the rate is $-- per night (instead of $--) probably because space is so tight in that garage that a few extra inches makes a lot of difference. the location is great! we were able to walk everywhere we wanted to go (other than msi and the museum campus).',happy
id25497,' im fairly late leaving this review which is a little embarrassing as our four-night stay was really superb. the front desk and concierge staff were fantastic very helpful and polite and nothing was too much trouble. however i did ask the front desk staff to mail a letter back to the uk which was never received. when i emailed the hotel a week or two after arriving home to enquire if perhaps it was still at the front desk or if there had been any issues i did not receive a reply which was a little disappointing. we found the breakfasts a little chaotic perhaps the kitchen or waiters were short staffed and one morning our breakfasts arrived luke warm. however they were to redo them when we asked. our room was wonderfully comfy and there was no noise at all from the road which i was a little concerned about. i would only ask that the doors to the little balcony opened fully however i understand the reasons for this. the spa was divine as were the gym and pool facilities; ive never stayed in such a hotel where the gym was as good as this. everything about the hotel exudes elegance and beauty we loved our stay there and wouldnt hesitate to return when we next visit new york. the only negative? the rooftop bar salon de ning we felt the service was not in keeping with the hotel service. the serving staff are undeniably rushed in such a busy and well used bar however the service slipped and at times we were left waiting a very long time for our drinks or even trying to grab the attention of staff to order. i would definitely recommend staying at the peninsula when in new york.',happy
id25498,' last minute booking at the embassy suites near the biltmore resort camelback & --th st. near shopping restaurants recreation. less than -- minutes from the airport. the hotel is one of the larger embassy suites i have visited. our room was exactly what we expected from an embassy suites. the service was excellent though we really didnt have any demanding issues. there is plenty of convenient parking though none in the shade. you can walk to all the shopping and restaurants in the biltmore fashion park. you can also walk to the biltmore resort which we did. the daily breakfast was delicious especially the omelets french toast & pancakes. the hotel was quite busy on saturday so much so that they could not keep up with the coffee demand. the bed was a tiny bit saggy & lumpy but i had no trouble sleeping like a baby. the kids loved the place. the atrium is huge and has a very peaceful pond system full of koi that were so tame an playful they let you pet them. from the fifth floor they almost looked like dolphins. the pool was large with lots of lounge chairs towels tables & chairs. one night we were too pooped to go out for dinner and reluctantly ate at the hotel restaurant which pleasantly surprised us as fantastic! overall i would easily stay here again.',happy
id25499,' this hotel is one of the best kept secrets in the world. everything about it is first class. my my stay from ckeck in to check out was of the highest standards. it is where i will stay in any futher visit to dallas.',happy
id25500,' the positives: a lovely hotel in a great location with a few negatives. the room was nicely appointed bathroom was spotlessly clean with granite countertops and aveeda products. staff was friendly and helpful with information - no concierge desk. location is great - easy walking to rockefeller plaza and theater district. close to subway (- train) and one stop to grand central where you can transfer to all other subway lines. would stay there again. the negatives: continental breakfast was terrible. the bread and pastries were dry and quite stale and on the third morning by -:-- am (breakfast ran ----am) nothing was left and nothing more was going to be put out. (fortunately there was a luncheonette across the street.) ask for a room on the back side and away from the housekeeping closet. there is a very noisy bar across the street and with the no smoking laws the bar patrons poor onto the street to smoke. lastly the biggest nuisance was the guest room door slamming. the guest room doors spring closed with a bang. . . very annoying especially if you are a light sleeper or you want to sleep in.',happy
id25501,' from management to maids the staff was thoughtful and courteous. our room had adequate space and was always well kept comfortable beds too. the complimentary breakfast was really meal in itself. the concierge is knowledge and advice was incredible. an excellent location in relation to sights as well as safe for our family at all times of day and night. cant say enough will stay there on our next ny trip. many thanks and hats off to this hotel!',happy
id25502,' i stayed at the ameritania for -- nights with family november-----. we loved the location. the hotel was in a perfect location - between central park and times square with lots of restaurants bars and cafes around. we walked to almost everything we wanted to do (moma rockefeller center empire state time square -th avenue e others). this hotel was good value for the money. this hotel is right next door to the ed sullivan theater where the david letterman show is going. we went to the show. great experience! we recommend this hotel to others and in may a family will stay in ameritania.',not_happy
id25503,' stayed at parc -- end december ----. had - rooms booked. arrived on an early morning flight and had requested early check-in if available. they had one room ready which was great after a long flight. everyone loved the club lounge and great value as we had breakfast entree and dessert at night and only needed to buy one meal a day. terrific location close to union square and transport. staff mostly friendly and helpful. had read reviews about the noise problem but didnt notice any from the --th floor. would highly recommend if we visit again. didnt have free wifi but able to use computers at the business centre free of charge.',happy
id25504,' to be honest i did not expect very much from a category - airport hotel. however was pleasantly surprised. the service was excellent and the ambiance was relaxing. as an spg member they provided me excellent service and upgraded me to a junior suite without asking. the fitness room was probably equivalent to a category - or even - hotel amenity. i noticed that every time i looked around there was a staff member working or cleaning. i will give my hats off to management. great job and keep up the good work. i would say that if the executive lounge had better food i would probably have no choice but to give it - stars tripadvisor.',happy
id25505,' i met my best friend in nyc for a girlfriend getaway. we chose this hotel based on other reviews here and overall were impressed. the only thing keeping me from giving this place more points in the service category is the fact that we had a problem with the shower and it took three days to get it fixed. the shower head was not attached properly and water sprayed out sideways causing the sink toilet wall and floor outside the shower to get wet. we didnt request a change of room because each morning we asked for it to be fixed and thought such a simple thing would get done but after the third day we were getting pretty irritated until finally a repairman showed up. i wouldnt let this keep me from staying there again however - it is a new hotel and they probably have other kinks to work out but there are plenty of good things about this place.',happy
id25506,' we just stayed there the last two weeks and it was terrible the first two days. i do admit the house keeping managers evening manager and some staffs were patient and helpful. we checked in around -pm and got a room without any problem. as soon as we walked into the room a foul odor immediately can be smelled by everyone. this would including the house keeper that just finish cleaning the room. the night house keeping manager came through with new pillows towels and sheets. however the house keeper that came with the manager was not nice. she gave us a dirty look when they were changing sheets and towers. let is say the issue was resolved but we have to stay up until -am and move to another room the next evening. the day cleaning staffs did a good job of keeping the room clean daily. the sad part is the hotel room is just beat up due to the amount of tourist traffics daily that there is no time to repair the damages on the walls carpet bathroom and so on. you can see water lines on the ceiling and along the walls. the carpet is just plain dirty! we have to wear slipper the entire time to keep our feet clean. the location is perfect in times square. very convenience to go anywhere finding places to eat broadway shows and taking subway to other places or catch a cab. i also recommend walkig to -th---th & --th the restaurant street for dinner or lunch if you are tire of eating at those restaurants in times square. there are lots of choices there and also more reasonable prices than those at times square. especially the one to the right of doubletree on the other side of the street. that one is a rip off becareful! breakfast buffets was definitely not a buffet. it does offer freshly made omlettes fried eggs pancakes waffles but that is about it. the other hot foods are ok. they do give you a big portion for the cook to order eggs or pankcake. we only ate there because it is part of the room pricing. even that we did not eat everyday there maybe - times a the mos of the - weeks. definitely there is no direct view of times square for this hotel due the way it is constructed. maybe a few rooms on each floor at the most.',not_happy
id25507,' their rooms are of a modern look. nice and clean. staffs are friendly and always carry a smile. i asked the front desk staff how i can get to the union square area and they told me there is complimentary shuttle! even better! the only thing i dont like about is the area that the hotel is in. yes it is close to everything...but it actually looks a little scary outside. but i guess with their free shuttle service you dont need to step outside the hotel and walk by yourself anyways!',happy
id25508,' i realize it is an older hotel that has been redone but - first the lobby is still bathed in grandeur - very nice. but the room do leave some to be desired. the pillows were so flat the tv remote dint really work and the bathroom hot water took at least -- minutes to get to our room.',not_happy
id25509,' my daughter and i stayed at this property during the admitted students day at upenn. as a hilton diamond member we were upgraded to one of their circular suites which was huge and lovely and modern. it had a living room-dining room mini bar area with fridge and microwave a huge bedroom and bathroom and windows all around in a circular shape. it also had an ipad in the room. this must be one of the nicest rooms i have ever stayed in and the reception staff were extremely nice and helpful. ms. kenyatta was the lovely lady who helped me and was in touch to see if we needed anything. we greatly enjoyed our stay and hope to be back soon.',happy
id25510,' i have stayed at many hotels in nyc (before moving back to it) and i have to say when we have stayed here (twice) it has been the best experience both my boyfriend and i have had. we love the rooms they are awesome retro in some ways. the staff were very friendly. the lobby was clean (not cluttered with more setting then was needed for guest) and the room just amazing. they had internet from what i remember (not sure if we had to pay or not) the tv is were nice. had a desk and sink in the room the shower area was awesome. its great for a couple to stay there. not big enough for a family from what i have seen of the rooms. i do know that there are rooms with bunk beds so i could be wrong. i love love the hotel and would defiantly stay there again. the maid service was excellent and very friendly. the rooms were very clean bedbugs were not even a thought that came to my mind. we had no problems with this hotel both times we stayed.',happy
id25511,' the marriott riverwalk is perfectly located within walking distance of most attractions in downtown san antonio. the riverwalk is at its door step river center shopping mall is across the street as well as the henry gonzalez convention center and the tower of the americas is - blocks away. when booking your hotel pay attention to the name as there are several marriott is in the downtown area and some are more conveniently located than others. the hotel has all the amenities you expect from marriott. there is a starbuck is cafe in the hotel lobby in addition to a restaurant and bar but for real good original mexican food walk down the steps to the riverwalk the rooms are large clean and comfortable but the bathrooms are pretty small. the main negative aspect is noise. you can hear absolutely everything that is going on in the hallways and on the rooms next to you which can be an issue if you are trying to get some sleep especially early in the morning when there is a lot of traffic in the hallways and noise from other rooms is more pronounced. they have a well equipped gym and heated pool on the -th floor although the pool is currently closed for repairs.',happy
id25512,' great location right at the park albeit a ways south of the main shopping area on michigan ave. the hotel has great history and some of the ballrooms are versailles style very nice. the normandie room on -nd floor is nice a touch of history (with chairs from the french oceanliner normandie). we got a newly renovated room on --th floor with - bathrooms very nice. the beds are comfortable. the down comforther is just sandwiched between two sheets so if you move about a bit you end up waking up with the inner seldomly-washed comforter in your nose. guess i could just let the sheets stay tucked in under the mattress. service is ok. the pool is large and well kept. there is also a large gym all at -th floor parking is not cheap (-- usd non valet) and they charged me - nights even if i said only - night. my mistake to not check. the restaurant is strangely placed like an afterthought along the lobby. there was a closed restaurant area behind a wall but nobody was allowed to sit there. so for romantic dinner it is best to head out in town. all in all a nice place. not a generic hilton but a big building with atmosphere - even if ver big.',happy
id25513,' staye - nights on business the end of october ----. centrally based (just a block from pennsylvania convention center). lots of restaurants nearby. my room was large enough very quiet extremely comfortable dial-your-own-firmness bed. would definitely stay here again.',happy
id25514,' been here twice. first time we stayed in a garden view room overlooking mission bay. this is one of the cheapest rooms if not the cheapest. it was small and a bit damp and fairly dated but not unpleasant. the plus was that the patio door opens to nice walkway with palms and view across the perimeter road out to mission bay. the second stay was a much nicer. booked - nights in a bay front room overlooking santa barbara cove and marina. slightly bigger airier room with sliding door to patio lawn and beach - very pleasant view and surroundings. great for kids since there is a playground on the beach near these rooms. i managed to get a free upgrade for the second night to a bay front deluxe room a few rooms down. lovely room with seperate lounge and kitchen opening out to patio and beach. very relaxing and nice to have that much more space. all in all - nice location and grounds good for families basic rooms not exactly luxurious.',happy
id25515,' we stayed at jackson court for one night only at the end of our trip. we wish we had gone there earlier. we were upgraded to the suite which was luxury. included a roof top patio through a door in the suite. bed was sooooo comfortable. furnishings classy. bathroom older style but clean and with everything you would need. the common lounge area was beautifully furnished as was the small sitting room. continental breakfast was included and available on the second level. fresh fruit juice toast coffee tea etc. help yourself. this area was also to make a cuppa out of hours. an afternoon tea is set up each day in the lounge area and is complimentary. staff were helpfull when we needed to print out our boarding passes. fillmore st with buses shops & restaurants are a short walk. only disadvantage is parking on street ok -pm to -am free. with two hourly thereafter. so you dont have to move your car till --am. would highly recommend as the cost here was comparable to a -* inn in lombard street which was cramped and pre packaged breakfast items which you had to collect and eat in your room sitting on the bed.',happy
id25516,' central location for most attractions we were given room ---- on top floor overlooking downtown breakfast included free wi-fi free local calls friendly staff',happy
id25517,' we booked this hotel based on ratings and virtual tour. we asked for high room when we got there at -:--pm we were told all the rooms with good views were already filled. we were put in a room above the --th floor but it was next to the elevators and the noise from them was intolerable. we requested a quiet room and were moved to a lower floor away from the elevator. this was close enough to the street that the street noise could now be heard. being too tired to move again we gave up and stayed where we were. the noise finally died down and we were able to get some sleep. the bed at least was comfortable and the sheets although the fitted sheet was inside out were clean. the continental breakfast didnt look good eggs appeared under cooked and the sausage over cooked. we checked out sooner than expected.',not_happy
id25518,' i live in canada and have been coming to boston since ---- to watch the bruins and the red sox. i have faithfully stayed at the howard johnson is fenway for each of my visits. i have become such a regular customer the some of the front desk staff know me by name. although it is an older building and the accomodations are average the pros out weight the cons in deciding to stay at this hotel. while i wouldnt spend my honeymoon here there are certainly other perks to this hotel that make it more the adequate enough to stay in. the location of the hotel is second to none. it is in a prime spot right across the street from fenway park. there are also all kinds of nice restaurants within walking distance and downtown boston is just a - minute subway ride away. you are in close proximity to everything you need at this hotel. the staff here has always treated me very well including the general manager ron doucette. my wife & i brought our - year old on our last visit for his first trip to boston. as i am familiar with all the room types i reserved a room that has a dvd player. when we checked in we noticed that there was no dvd player in the room. within - minutes of speaking to the general manager we had a custodian knocking on our door with a dvd player in his hands. he set it up for us and everything. they really went beyond the call of duty to make sure our needs were meet. there is also a lifeguard on duty at the pool which is an added bonus if you are bringing children. i read a review of a parking issue someone had. i have never been asked to park my car in the back to accomodate red sox parking for which they charge $-- on game night. i pay my $---night and my car stays in the front until we go home. i will continue to make howard johnson is fenway my choice of hotel for my future visits and have no problem with recommending it to anybody else.',happy
id25519,' the hotel was very nice. the building itself is beautiful the rooms are nice the service was great and we really enjoyed the breakfast. our only problem was in the valet service. the only parking option is to pay the valet $-- per day. the first problem was when we needed something out of the car. it took over a half hour to get a small item that we needed retrieved from the car. after arriving home from our trip my friend noticed that there was a streak of yellow paint on the passenger is side of him bmw. he was not about it. for this reason alone we will not return to this hotel.',happy
id25520,' read the reviews on trip advisor before selecting hotel so had a good understanding of what to expect. yes the rooms are on small side but so are far more expensive hotels. location close to times square and broadway we took in the show - billy elliot which was in the theatre over the road from the paramount. we had little contact with staff following a welcoming check in but what interaction we had was very helpful and friendly. we stayed for - days prior to moving onto las vegas and it could have been a problem if we would have wished to empty suitcase and hang up all our clothes but with the iron board and iron we managed adequately. the room provides all the facilities of any top hotel in us – which all exclude tea - coffee making but the cafe on the ground floor opened early and provided food and drinks that we would take back to room. this was our first trip to ny and what a city! bike ride in central park well worth - hours of exertion (although in june it was a very pleasant --f). we also decided to take the bus tours of which there are a few but we settled with grey line and took the options of -- hours for downtown uptown brooklyn and night ride – negotiated at $-- total. basically you can use any time jump on jump off and use within -- hours. open top double deck with guide it was a great way to get your bearings sightsee and take photos. there is a map provided with places to see at each stop to hop off and on for picking up next bus and as they run so frequent there is little waiting time. metro is of course the most efficient mode of transport but let’s face it you don’t see much in a dark tunnel. also amazed at the amount of walking the locals do and the lack of persons using private cars so the traffic is mainly commercial (taxi - deliveries). we also found the people proud of their city and helpful throughout and will most certainly visit again and yes would include paramount as hotel of choice.',happy
id25521,' just returned from a fantastic - night break in new york - partly thanks to the hotel qt. what a cool place. having stayed in many boutique hotels i found most of them to be a disappointment. however the qt was better than i expected. i had read a couple of negative reviews before i left so wasnt sure what i was going to get. i requested a room high up in the hotel and that is what i got. we were on the --th floor in room ----. nicely layed out room. bigger than i thought. huge shower head which made you want to stay in there for hours. big comfy bed flatscreen tv cool magazines and a nice little cushioned seating area by the window. ok it could have done with a few little extra is such as somewhere to hang your towels a proper wardrobe door rather than a curtain and some drawers but they arent essentials. you can get by easily enough without them. the only thing i found slightly odd was the shower and the toilet being in the same little area. they were quite far apart but if you are in the shower and your partner needs the loo it could be a bit tricky. we did however have a sliding divider to close off the shower - toilet room but it might have been better to have the toilet separate. but then to be honest we actually never needed the shower and toilet at the same time so it was fine. our shower - toilet area also had - massive windows which were frosted halfway up. my boyfriend was concerned that people from the neigbouring office blocks would see you showering etc. but i am pretty sure they would have to be at a very strange angle in their office to see you. plus once the shower is going the glass would steam up anyway and when you were sat down on the loo there is no way anyone could see. and in the whole time i was there i never actually saw any people moving around in the offices anyway. so if i couldnt see them ! personally i found it really cool to have a shower and be looking out the window with the sun shining through and the sounds of the streets of manhattan outside. some friends of ours were in the room opposite us ---- and their room wasnt as well designed as ours - seemed slightly smaller (even though it was also an e sized room). so i think maybe some people strike more lucky with their room than others. they also seemed to have much more of a ledge around the bed than us as our bed ran width wise along the window and theirs was lengthwise with the headboard backing against the window. so it made it quite difficult to navigate getting out of bed. lots of young media - fashion types stay here so the bar - pool - sauna area are all very cool in their design. the staff were all wonderful and helped you with anything you needed - restaurant recommendations - directions etc. none of the snobbery or attitude ive experienced with more expensive hotels. in fact on the day we arrived they were having some cake in the bar area for employee of the month and offered us all a slice which was a nice touch. breakfast could be better given there is so much fantastic food in new york but it is fine for what you pay. and if you dont like breakfast at the hotel then there is always a couple of nice deli is just to the left of the hotel - cranberries and dunhills. you couldnt fault the hotel for location either. literally a minutes walk from times square in one direction and a couple of minutes walk in the other direction to lots of the big stores on -th avenue. at the end of the day if you are worried about the size of your room when you are in a city like new york then all i can say is get a life! ah - one final thing i would point out is that when checking out they take the money and then give you the itemised bill. so make sure you ask for a print out before you pay or at least make sure you double check because the room rate we had been quoted - booked wasnt what they charged us. they charged us -- dollars per night more. thankfully my boyfriend remembered i had mentioned it was --- dollars per night not --- and i had a print out of the reservation confirmation with me. you should remember to do this too. i spoke to them they refunded the difference immediately including the percentage of tax. thing is when checking in they asked me to sign a slip agreeing the rate of ---. at the time i said it was wrong so i had it amended. however this was obviously not put onto the computer system.',happy
id25522,' having just stayed at nine zero it was one of the best stays ive had in a long time. the front desk and guest services were very pleasant and helpful. my room was a queen with view and while a modest sized room it did not feel cramped. not to mention the view was fantastic! the room was very comfortable and i had a great night sleep. a few nice perks were the wine hour and a strong wifi connection. also water in the lobby was great. the hotel is location was great for both business and pleasure. it is located right off the common with easy access to the t. it is a quick walk downtown to the back bay or to beacon hill. i would absolutely stay here again and would recommend it to my family and friends.',happy
id25523,' the hotel staff are very friendly and helpful. the suites were very clean and well laid out. we only had one problem and that was the fuses for our room kept blowing out. it was somewhat of a irritate but overall it is a great place to stay and i would recommend staying here.',happy
id25524,' we found this hotel online months before visiting & were able to book at an outstanding rate. the service was excellent from the friendly desk folks to the bellman that gave us ideas on a fun walking tour through china town & north beach. the wine tasting was lots of fun & created an enjoyable buzz in the lobby amongst the guests. it is an older building so the rooms are small & being in the city there is noise. but neither of these facts diminished our stay. the next time we visit san francisco we will visit here again or one of the chains other boutique hotels.',happy
id25525,' i stayed february and march ---- in this otherwise perfect location hotel. the rates are the best in town and i really like the staff. unfortunately in my third floor room i caught bedbugs running across my legs at night and had blood spots from their bite marks all over my arms and legs. i captured the bugs in a bottle and had them positively identified as definitively bedbugs. the hotel dry cleaned all my clothing threw out the mattress and moved me to a fresh room on the first floor which i was happy with. unfortunately in my new first floor room after suffering three more weeks of incessantly severely itching skin and red welts all over my body thinking i had a case of the hives i went to an er clinic. there i was instead diagnosed by an md as having scabies. read all the details you want about bedbugs and scabies on-line. trust me you dont want these critters in your bed. this hotel is occupied mainly by visitors from third world countries. i dont want to mention countries because i dont want to come across as racist. but these bugs are almost certainly being brought in from these countries on people is luggage and clothing. once theyre in a hotel is linens carpets and fabrics it is apparently extremely hard to get rid of them. i dont normally write hotel reviews but i dont want anyone else to be exposed to this extremely uncomfortable experience. hopefully extendedstay will arrive at a solution to this major problem because otherwise they are a great hotel for the price category.',not_happy
id25526,' we stayed prior to a cruise. since we had just arrived in seattle we wanted to see some of the city. the staff was very helpful with advice directions and maps. the hotel itself was very nice. rooms were very clean and comfortable. a room on a higher floor would have been quieter. only negative was the attached restaurant for breakfast. we arrived and though there were few patrons it took a while to be seated. a waiter showed up and took coffee orders. he quickly retuned with coffee but not my requested milk. we gave him the order and he promised to return with milk. we did not see him again for almost -- minutes and he brought the check. we told him we hadnt eaten yet. he mumbled and went off. he returned quickly with our breakfast. it had obviously been sitting somewhere since it was barely warm. he returned about -- minutes later with the check again. never got milk and felt it would be a waste of time to try getting anything corrected. i would find somewhere else for breakfast.',happy
id25527,' upon check-in was greeted by staff on second floor. dont believe the bit of got you the best room- largest room we have- with a view ...until you actually go to your room (to me this equated to i deserve a tip ). our room was on the --th floor in the middle of heavy renovations room size = - queen size beds (one real one we slept in) and view of tops of other buildings...not the greatest...big positives here were: -. the location! right next to times square and broadway. -. the value- price..we paid about $----night. the negatives: the shower drain was clogged and other people is hair kept coming up! ewwwww! construction noise began at -.a.m. still going on as of mid-july and it didnt seem like it was going to end any time soon. btw: lion king and once musicals are in the same plaza-block! literally --- steps from the front entrance of the hotel. overall a place to sleep (when bang-bang drill drill noises not going on) in order to dine and visit broadway was great.',not_happy
id25528,' i stayed at this hotel last week for the remaining - nights of my trip to ny beacsue the original hotel booked was awful we had to move. i found the hotel staff very helpful and i was upgraded free of charge to a more superior room the room was much larger than expected clean and very comfortable. a couple of friends had stayed here previosuly and had said it was great value and clean they were not happy with the first room they were given complained and were given a much bigger room. i think the higher up you go in this hotel the better the rooms i was on floor -- out of about --. for the money it is a great place to stay and somwhere youd take your parents friends or partner. id definitely book this hotel again and not bother researching others what you see on their website (photos etc) is exactly what you get.',not_happy
id25529,' i was at marriott indianapolis east for horrorhound weekend. while there henry robinson (the hotel ambassador) who is always amazing when we are there. can up to me knowing i was stressed out and exhausted and handed me a cup of coffee and said something to perk you up. he is a fantastic person and everyone looks forward to seeing him. he has to be the hardest working person at marriott indianapolis east!!!!!!',not_happy
id25530,' stayed here for business for a few nights in nov --. it is an older hotel that has been renovated a time or -. it feels more like a big courtyard. - or - story hotel very spread out. it has an irish pub restaurant with a bar which was pretty popular. the location is depressing right next to airport and highway not many dining options around there. i would recommend staying in downtown detroit or a suburb like livonia-novi over this location.',not_happy
id25531,' this is an old-fashioned grand hotel for better or worse. it is in a perfect location for my work trips here so ive stayed here before and will stay here again. i stay on the executive floors which are higher up quieter have express elevators and have access to the nice executive lounge. the better part of staying in a property like this is the location and the pretty lobby. the worse is the smaller rooms many of which dont have much natural light and the very long waits to check in. my room smelled very strongly of citrus cleaner - i would have asked to change to another room but because id checked in at - and it had taken a while for that room to become available i dealt with it. the room was otherwise small but fine with a nice bed and shower. the next morning when i left and came back after a little bit i realized that the orange smell had been meant to mask cigarette smoke fromt he previous guest. also although the lobby was nice it wasnt overly large for a hotel of this size and because the staff had put reserved signs at many of the seating areas it could be difficult to find a place to sit in the lobby. the restaurant was fine.',happy
id25532,' i am an airline employee and i travel a lot because of my work and i think that now that i have visit a lot of destinations and seen many hotels i am able to give a professional opinion. i can stongly say that this was the worst i have ever been. in my trip to new york i had -- people with me and all of them travel agents. we were all shoked from the hotel. first they did not allow us to do a group check-in ( or at least allow one of us to queue) ...nooooooooooo we had to wait for more than - hour to check-in and the staff was really really rude. next thing i know is that the corridors were very very dirty and smelly. the rooms were also old and smelly but at least not that dirty. the location of the hotel was very good but this is the only good thing about it. i have never felt safe during all - days there and it turned that my feelings were right ( i will show more about it in below). a lot of people were in and out of the hotel without no control at all (most of them were not staying at the hotel at all). tha last day in the evening all the others were in their rooms and i was in the lobby working in my laptop ( as in my room the hotel never took the effort to bring a lan cable for the internet) and once i have finished i went at the elevator. inside there was a blond guy with glasses dressed with jeans runners and an coloufull adidas shirt and seemed very calm and safe . i have steped in the elevator and i have pressed (-- my floor) and i have noticed that the guy didnt press any button at all....once the elevator door closed the guy looked at me and said : do you think that you are safe with me in this elevator ? i have started shaking and i was not able to reply i only shaked my head as a yes sign..in the meanwhile he still didnt press any button. next he introduced and wanted to shake my hand ( and i accepted as i didnt know what to do) he said that he was from suedia and he started to laugh for no reason. next he said that i could not go to ---th floor and i should have gone to the top. than he continued to talk no sense......he was not violent and he never tried to phisically approach me and also didnt seem or smell like he was drunk ( i assume he was just a psyco). finally the door opened and i went out first and he came after me. luckily for me he start walking faster than me and he was like --- steps in front of me. i immidiatly run into the elevator again and i saw that he came back after me but lucklily for me the elevator door was closed again and he couldnt make it to come inside. i went downstars and called security and explained even on more details than above what happened. they couldnt care less and the reply i got was that it was just a bad joke from a young turist and than escorted me to the room. it was a happy ending for me ( as i was lucky and brave ).....as nothing serious happened but it was really really frightening. please take this seriously and pay a bit more for another hotel and be safe. i really hope that you will take my review in consideration.',not_happy
id25533,' i travel to nyc often but first time at this hotel. because of the great location and pleasant staff will stay here again. room and bath are small but efficient and well-designed. i understand some of the concerns voiced by other reviewers but my experience was good for a solo short-term business trip. room desperately needs a lamp on the desk- impossible to do any work in the room as the lighting is all mood lighting and not good for tasks. no iron in the room. i requested one but did not show up. my room was quiet mostly due to quiet neighbors but yes the walls are thin and you can hear other guests. staff was cordial and helpful- and some were genuinely charming and funny. i would not call the hotel a hot spot but it is trying to be trendy in its design style. i was comfortable here and will stay here again- at least as a single traveler. the room would be tight for two people.',happy
id25534,' my wife and kids (-- and --) stayed at the marriott marquis aug. -- thru --. i read all the problems with the elevators and thought of booking at the hilton (-th ave) where we usually stay. this was our first time staying in times square and loved it. the hotel was great. huge rooms and very friendly staff. we never waited more then - minute for an elevator and that was coming and going morning and nite. we did not eat at the hotel because of how expensive it is. we found lots of little diners in the area for breakfast. my family and i loved this hotel and will absolutely go back. if anyone needs more info please e-mail me.',happy
id25535,' recently refurbished inside (outside being done now! nov ----) so very clean and tidy - staff helpful - excellent location for tourist spots-as with most ny hotels quite noisy (next door to fire station) but thats life in ny city! petite bedrooms are what they say so quite hot and near the lifts so upgrade if you can! enjoyable stay with no problems.',happy
id25536,' my -- year old son and i stayed here for the weekend to see a concert and a white sox game. the hotel is very well located being two blocks from the red line and a easy walking mile to the navy pier. lots of good restaurants around the corner. pizzeria uno harry caray is rock bottom brewery and a couple of dozen others within a short stroll. shopping is close also but was not on our agenda as we were bachelors. the price was competitive and came with a passable breakfast. the only downside was the room. while it was clean and comfortable a few problems existed. the bathroom fixtures i.e. toilet and shower head need repair and the mattress on the sofa bed would give a chiropractor some business. the in room a-c unit had vents that blew directly on the bed and the sofa making it hard to regulate between arctic or off. the vent slates were adjustable but this made little difference. if you are use to sleeping with a fan blowing on you this is your hotel. i would stay again just for the location and price but plan on making some architectural adjustments',not_happy
id25537,' we used the sheraton for our hotel block for our upcoming wedding. everyone has been wonderful to work with and weve had a great experience. i wanted to give a big thumbs up to molly who works at the front desk and helped me coordinate check in and out times and made several notes to my reservation. she has gone above and beyond to help make our wedding weekend special for us and has been a pleasure to work with.',happy
id25538,' if you want to stay in a place where youre treated like good family. this is the place! thank you heather lawler for the kindness and extra support you delivered for our stay with you. you can expect to see us periodically when we visit your fair city. dave and the lovely ms connie ann',happy
id25539,' we stayed at the novotel hotel for - days in december ----. we were planning on staying only - days but our flight out of new york was canceled due to weather storms. we called the nvotel hotel and they were able to accomodate us at a similar rate that we paid booking through priceline. the rooms were clean and comfortable. the only complain i have is that we came back to the room one evening and the room smelled like someone had done #- in the bathroom. we can only conjur that one of the chamber maids used our bathroom soon before we got there. so we had to open up the windows (it was -- degrees outside) to air out the room. hands downs however the best thing about the hotel is the location and the amazing view from the terrace. we were the perfect walking distance to times square on one side and central park on the other. it is right on broadway so we were also literally a block away from the theater where we happened to book the play we wanted to see. i will never forget the incredible view of time square from that terrace! the people at the front desk were also very friendly and helpful. so all in all a great stay!',happy
id25540,' fantastic service. from everyone but most especially from emily at province (rita is meatballs were to die for) and jeremiah at the bell desk. the room was stunning. all you come to expect from westin. thank you for a special weekend.',happy
id25541,' stayed here for business recently. lobby was hopping and the place had a very strong energy about it. rooms were clean and well laid-out. staff was also attentive although seemed a bit preoccupied. i would definitely stay again. lounge food was a little underwhelming but reasonable.',happy
id25542,' where do i start? the cockroaches the mould or my personal favorite the used hypodermic needles we found in our upgraded room. the front desk help was a -- year old girl who talked to her boyfriend instead of helping peopleand a hotel staff knocked on our door and gave us some clean towels out of a garbage bag and said we were lucky to get them! i forgot to mention the hugh fist fight amoungst some guests that ended up with someone being thrown through a window. cereal at the buffett breakfast was stored in an open cabinet on the floor (that was so sticky you could bearly walk on it) just so the cockroaches wouldnt have to climb too far. donuts were - days old at least. dont ever stay here - no matter how cheap it is!!',not_happy
id25543,' gorgeous older traditional hotel. service cant be beat. no views here but lovely rooms. very comfortable furniture and bed. excellent breakfast. great location. my only friendly suggestion is that for a hotel of this size (it is huge) a bigger gym and pool are required.',happy
id25544,' - of us stayed - nights at the vintage park. wouldnt hesitate to do it again. ++ great location within walking distance of top shopping and pike is place market. around the corner from w hotel and hotel monaco. - block to seattle is finest coffee and starb',happy
id25545,' visited and reviewed last year. returned for spring break ---- and it was even better than ----. staff really makes the review easy - they are extremely friendly attentive and helpful. had the opportunity to upgrade to the clocktower room and it was a great decision. views were outstanding and kids really loved the loft. car service really opened up local restaurant opportunites so we did not have to eat nearby (- mile radius). hotel provides bikes and equipment (call ahead) and we bicycled to golden gate. highest recommendation and if-when we return we will certainly return.',happy
id25546,' stayed - nights from july ---th. great room great bathroom extremely clean. i didnt like the absence of a lobby (there is one but its tiny) and i didnt like the that there were only - rooms per floor; it always seemed that i was the only one on the floor. service is good staff is very good (especially ashley and linda) in the bar-cafe. yeah id stay there again. oh...the neighborhood is very questionable and incredibly littered.',happy
id25547,' i heard mixed reviews before staying her but as i frequent traveller to nyc i like to try new hotels however i will i had never tried this hotel. although the hotel was only opened a year or so ago the room walls were so marked up and dirty it looked -- times its age. everything felt old. taking a tiny room and filling it with a tacky desk that has lights underneath does not make a hotel room neither does a -- inch plasma screen positioned way too high on the wall. still i could live with all that but the bathroom was frightening. if they had not moved my room i would have checked out and slept in central park is i had too. as i opened the door a large group of fruit flies started swirling around my head. there must have been -- or more they were everywhere. the tiles on the floor were filthy and full of grout the fixtures were the cheapest i have ever seen i swear they took the bathroom from a cheap motel and just copied it and i am dead serious about this point i don’t think the bathroom was ever cleaned and from the cheap shower curtain with mold all over it to the cheap shower head which had something else growing all over it to the odd hand soap it was a horrible nightmare especially after having paid almost --- dollars... oh and one more the thing the four star restaurant downstairs is just a cheap tourist restaurant disguised as something better. the service was horrible and the food even worse. it was the worst food i have ever tasted in new york. instead of there try tgif and you will get better service and food or even kfc would be better. if you want to spend --- or --- dollars on a room in new york try the bryant park hotel that is where i moved the next day and they are always perfect. the maritime hotel is also excellent and both are priced the same as dream. the bottom line is don’t even try this hotel it is not worth --- dollars. take it from me and save yourself some frustration...',not_happy
id25548,' i booked this hotel an hour before arriving at midnight. the shuttle took minutes to arrive at the airport with a very friendly driver and at the hotel we met terry on reception. we had been re-routed via houston because of storm sandy and were very tired after many hours travelling. we were greeted and were treated more like long lost family than overnight hotel guests. terry could not have done more. he even provided a large bag of extensive complimentary toiletries and would not accept a gratuity. the rooms was huge with two large comfortable beds two bathrooms lounge area. the room was very clean. breakfast was included and more than accepable. return shuttle to the airport took a few minutes and again the driver was very helpful. wish we could have stayed for more than one night but would definitely head there if in houston ever again.',happy
id25549,' my girlfriend and i decided to spend our birthdays in san diego this year and we decided on the pacific terrace hotel for a couple of nights. when we arrived we were greeted friendly and professionally. we were a little early but we were able to get our room right away. we rented the ocean view jr. king suite and all i can say is wow. first off the hotel gave us a complimentary bottle of wine for our birthdays (the wine was excellent). i also called the hotel the day before to order roses for my girlfriend is birthday and the hotel took my order promptly. when we arrived we walked into the biggest bouquet of roses i have ever seen. after receiving the bill at checkout the roses came to about -- bucks (unbeatable unless you pick them yourself). the room was fantastic the bed was comfy and the views were incredible. my girlfriend suprised me with couples massages at the hotel and that was the best massage ever. the hotel is a bit spendy but i really think it was money well spent. no real complaints other than parking being -- bucks a day. overall this was an awesome experience and well definitely be back!',happy
id25550,' everything looks great about this hotel until you deal with the staff. as many do i booked my room online. i printed out my confirmation and all the terms and conditions. when i arrived i was told there would be a deposit for the room in addition to the room rate. the special online rate required payment at the time of reservation. this means they should have already had all their money and had charged all appropriate deposits upfront as the terms stated; however my credit card was not charged at the time of booking. i questioned the deposit as i had the print out in hand. the desk agent stated that certain terms are understood and are not listed. being aggravated with this ignorant statement i posed a question. i asked if these understood terms are common knowledge then when i exited my mother is womb i should have known of these terms . the desk agent replied yes . i asked to speak to the manger. he came out and when i began to tell him of this ridiculous conversation i had with the desk agent he simply said dont go there and condescendingly told the agent to check me in. it was a complete scene there in the lobby. i contacted the corporate office which is in germany and they responded to explain about how the booking process works. their response had nothing to do with my issue. i replied to them again explaining this and was never contacted from them again. the hotel is operated by world hotels. you can search on the world hotels website to find out which hotels are theirs. i would suggest this and avoid them at all costs.',not_happy
id25551,' my first time staying in crowne plaza hotel. not impressed. lobby looked fine. stayed on the -th floor in a corner which was good because the walls were thin and you could hear every noise in every room nearby. room was okay mostly clean a bit dusty. beds were actually comfortable and clean the best thing about the room. free high speed internet which was easily accessible and great to have. bathroom was small and needs an overhaul. tub had mildew in the tile grout. there was also some mold-mildew on the ceiling above he tub. yuck! the hand towel and washcloth on the sink both had large yellow stains on it. i ended up not using those because i wasnt sure if they had been cleaned or folded from the previous visitor. however i requested for new towel sets to be delivered and they were promptly. the closet is super small and the door was not easy to open-close so getting in-out was difficult. this hotel is a great location st. joesph is u which is where we had an event and right off of i--- so easily accessible. tgi fridays right in front along with target chipotle and california pizza beside the hotel. there is restaurants in the hotel but we did not visit. there is a pool which we didnt use because it was too crowded and there is a gym beside the pool room. we paid $---night to stay here and it was not worth it. i will probably opt for the hilton or homewood suites down the street if i have to visit sju again.',not_happy
id25552,' beautiful smaller hotel in a great location caddy corner to marshall field is and two blocks from millenium park. had a beautiful corner suite ($--- plus tax etc.) with huge windows looking up state street. room decor and amenities both excellent. art deco design but not south beach psuedo art deco. lobby areas beautifully designed - walk through it even if you dont stay there. wine tasting from ---pm is a very nice feature and a nice way to end a day or begin an evening. hotel will match any internet rate and you always benefit booking direct. if you need to stay in the loop versus on the magnificent mile this is a great choice. only disappointment was the continental breakfast - should have just walked down to starbucks for the same muffin and coffee.',happy
id25553,' we stayed at the hard rock for six nights with the majority of them in conjunction with a national conference. during the week days things were great with few issues. on friday evening with several events going on the noise levels on our floor were nuts! it started at -:-- pm and didnt stop until well after midnight. as we had to get up early for our return flight back east on saturday morning that last night was not pleasant. we can appreciate that folks stay here to have a good time however if you want to raise hell in the hallways go find a frat house not an expensive hotel.',not_happy
id25554,' i stayed at the w hotel last weekend and had a marvelous stay. it is simply one of the best locations to shops restaurants business district and the waterfront. the service is excellent rooms are spotless and the w has the comfiest beds in the business. the staff treats you like family and is the perfect blend between comfortable and stylish. i travel over ----- miles a year and stay all over the country so i understand hotels and i love w seattle.',happy
id25555,' stayed here one night before a flight. the hotel is an old building that has be totally redone. it was nice to see they kept some of the old things like the mail shoot on each floor (which you cant use now) when you come off the elevators. because its an old building each room is a different size. we had a huge room with high ceilings but i could see on the map on the back of the door that there were other rooms that were much smaller. the beds are very comfortable plenty of lighting in the room and over the beds mini bar newspaper in the morning. the bathrooms are pretty standard (same shower head as the ritz). the only complaint i have is the towel holders in the bathrooms were not properly secured to the wall with the right drywall screws. so the towel holders wouldnt stay in the wall. location wise its pretty good not to far from everything and its on a quiet street which is really nice in the morning. the next morning we walked in the drizzle to the silver line (instead of the blue line on the t) which goes directly to the airport $- each. staff said taxis would be between $---$-- to the airport. take the silver t its an easy walk and you will save money. i would highly recommend staying at this hotel.',happy
id25556,' i booked the club quarters at wacker due to the close proximity to a training session i was attending. check-in quick unremarkable experience. room the room was smaller than i expected and had a dorm feel to it - oddly shaped. closet was small only a few hangers. no drawers to unpack - but only staying for two nights so not that big of a deal. cold outside and hot in the room so i adjusted the room temp but it would never come on. oddly enough the windows in the room opened (on the --st floor if i remember correctly) but a sticker on the window said to call the front desk to open the window. maintenance came within -- minutes of calling to open the window and that was how i managed the temp. i guess i should have asked him to show me how to work the temp control but i wanted fresh air once i realized that was an option. the bathroom is small also found the coffee maker over toilet odd also only had decaf the first a.m. and was running late so didnt call for regular coffee - but regular coffee was restocked with room service. bed was comfortable but coverlet was oddly worn and reminded me of a guest bedroom bedspread instead of hotel linen. tested the alarm clock to make sure it worked - and it didnt so i set the alarm on my cell phone instead. i also didnt report the alarm clock didnt work since i had a very easy work-around. lobby restaurant overpriced but good. small portions. drinks a little overpriced. ate there the first night (it was very cold outside and snowy and you didnt have to go outside to get to the restaurant). suffice it to say my second night i found a chain restaurant a block away. lobby was on the business trip alone so preferred not to stray too far from the hotel. second night ate at a chain restaurant a block away and upon returning to the hotel didnt want to be cramped in the small room watching tv so i decided to check out the lobby. there is a small library sitting area that has a tv coffee machine gas or electric fireplace magazines and a few books. however on a night where it was -- degrees out i got a glass of wine for the lobby restaurant (they were kind enough to let me take the glass out to the lobby with me) and sit in front of the fire and read. never before have i hung-out in a hotel lobby before but really it was cozy in an odd kind-of way! work-out room small several machines tv water-cooler towels. not bad for a quick work-out. lounge not sure what to call this - a few pc is available but quiet and easy to get online for free since i choose to not bring my own laptop. no wireless connections for those that do from what i could tell. check-out quick didnt look to see if there was automatic on the tv just stopped at the little desk on the way out and checked out less than - minutes to accomplish. overall - interesting departure from business travel experiences. wasnt necessarily a negative experience just different and if you arent stuck on the normal places to stay might be worth a short stay!',not_happy
id25557,' stayed here recently for a conference during the week - it was clean well appointed and the amenities were perfect. nice small work out room too! no complaints! i would definitely stay again on business or if i needed to be near columbus again.',happy
id25558,' this was our -nd stay here and we were more than pleased. we had requested a king bed but when we checked in the nice young man asked if we would prefer two full beds in a larger room & we said sure! when we got to the room we were amazed it was so much larger than the one we had last time actually a corner room so quite the value. just want to say again how great the location is to broadway we walked to magestic theatre with no problem. we will definitely stay here again!',happy
id25559,' my mum and i were booked into the jolly madison because the hotel we wanted was fully booked. after reading many reveiws i was dreading going to the point that i returned to the travel agents to try and get another hotel. well i had know need to worry the staff were polite and friendly. the room wasnt big but then your only sleeping there it was cosy and very clean with the bedding being changed daily. i would however warn of the prices of the mini bar in short if you want a drink there is a store around the corner that sells alcohol. there is also a grocery store around the corner which sells hot coffee chocolate and tea which you can take back to your room. then there is moonstruck.... very nice meals at a good price. if i was to return to new york i would go back to the jolly madison as well as having a lovely stay there it is so close to everything.',happy
id25560,' i went to the omni for a business conference and found the hotel clean and comfortable. for conference purposes however i found it not satisfying. rooms were not adequately set up with furniture and when there was a need it seemed to take quite a long time to get additional chairs brought to the room. the luncheon food was go through. the room was good though and my interactions with the staff were fine although they were minimal. the hotel was also very close to many restaurants with music which was something i found great. lots of music style choices and had a great night.',happy
id25561,' i live in the boston area but my boyfriend and i were going to a new years eve party in back bay so we wanted a hotel we could get back to easily. there was a bad blizzard so there was alot of snow on the ground. i drove in straight from work the valet helped me with my bags and took care of my car. the valet handed my baggage directly to the bellman so i didnt even have to worry about them at check in. check in was very smooth. they gave a us a complimentary upgrade from the standard fairmont room to a deluxe room. great i always appreciate a comped upgrade. (i have stayed here in the past in the standard fairmont room and it is a nice room) the deluxe room was actually a suite and it was awesome! there is a sitting room with a desk two arm chairs an ipod docking station and a tv. there was also a decent sized closet in that room. the bathroom was very large. the vanity was a decent size but not huge. there was an extra shelf to the left of it that was very handy as i was getting ready for a formal party. the bedroom was a good size considering there was a seperate sitting room. the bedroom had king sized bed a large flat screen tv and an ipod docking alarm clock. there was a second good sized closet off the bedroom as well. the hotel staff was fantastic. my boyfriend had to work late and didint arrive to the hotel to get ready for the party until i had already finished getting ready and left for the party. the front desk had a key waiting for him so he could get ready as quickly as possible since he was already going to be late for the party. the concierge was helpful giving me directions to the location of the party about a -- minute walk away. they have on past visits helped me with dining recomendations as well. after the party my boyfriend had enjoyed the party we had been at a bit too much and the doormen was great. he helped my boyfriend back to the room and made sure we got in ok. i was embarassed about the state my boyfriend was in but he was very professional about helping him. when i woke up a list of all the charges to room had been placed under my door for my review. everything on it was expected and fair. my car was waiting for me in as i had called the valet like they requested -- minutes prior to when i wanted to leave. the hotel staff was very friendly and helpful. - stars i will be back for whenever i need to stay downtown. all in all i was very pleased with my stay. my only vriticism would be the view from our room. we looked out over the roof of another part of the building and into other rooms. i really didnt care since we got a free upgrade to the bigger room but if i had come from far away and was staying for more than a night i may have been disapointed with it. my only other regret is that we didnt get to take advantage of any of the great facilities the hotel had to offer. boston is a great city and the location of the fairmont in back bay is perfect for exploring. if you are visiting the area be sure to head over to the north end. it is adorable and the restaurants are incredible. la cantina italiana is my favorite. ask for tarick and evan for your server and busser. they are the nicest guys around.',happy
id25562,' this is a great place if you want to be in the middle of it all and have a nice cosy quiet room to relax in and rest yourself after exploring the city. we stayed here as the second part of our honeymoon in new york. . it was a lovely place to be and everyone was so friendly and helpful. id recommend it to anyone - that is how we found it in the first place - a friend had been and said how lovely it was. we stayed in the kim novak room on the -rd floor - there are no stairs but it gave us a chance to walk off all the lovely food we ate - and the staff brought our suitcases up to our room and down again at the end of our stay. the room was clean and full of kim posters and the bed was really comfy with real duvet and sheets rather than the collections of sheets and abrasive blanket you usually get. the air conditioning was great and very quiet as well - which in the middle of a heatwave you really appreciate! it is situated right on the borders of chelsea greenwich and the meatpacking district and by subway stations each end of the block - so we were in the middle of everything and it was easy to get everywhere else. the neighbourhood itself was really vibrant and fun with the excellent chelsea market round the corner with so many foods to choose from and the lovely highline garden - a leafy oasis above the buildings of manhattan. it was also my husbands birthday that week - and the hotel manager jay left beautiful- flowers in our room with card on the day which were a lovely touch - my husband thought it was lovely and he had a great birthday breakfast was available until --am which was nice if you wanted to sleep in - a nice mixture of fruits pastries bagels cereals and yoghurts with tea and coffee. after this hot drinsk and biscuits were always available. other nice touches were the daily newsletter of thigns to do and the sweet resident cat names charlie. they all will get you tickets or help you get anywhere you need - danny got us tickets to the tenement museum (http:--www.tenement.org- )- it was one of the highlights of the holiday - the attention to detail and personal testimony made it a great experience. it was also one of the few attractions where they didnt hard sell you extra items! we cant wait to come back to new york we loved it - but our bank accounts say otherwise for the near future - maybe an anniversary in coming years!',happy
id25563,' my wife and - kids stayed here saturday sept. -. the hotel was nice and clean with a great valet service. i will stay here again and recommend to others. i didnt eat any meals here but as far as the rooms and service gi i wasnt disappointed. thanks george',happy
id25564,' stayed here in may ---- and we loved it the location is fab just a few short steps from the magnificent mile where there are loads of great shops. there are also a wide selection of restaurants within walking distance (asian restaurant sunda is only a few blocks away and was definitely the highlight for me). we received a very warm welcome at check in - i had told them in advance that we were celebrating our wedding anniversary and they wished us a anniversary on arrival. better still when we arrived back from dinner that night there was a complimentary bottle of sparkling wine and some chococalte mousse in our room - a great surprise. we were going to do breakfast in their restaurant the next morning but unfortunately we had not booked and there was no availability which was disappointing - however it was mother is day and we were a little late for breakfast so this was understandable.we did do breakfast on two other mornings and the service was good - food took a little longer than expected but was delicious and beautifully presented when it did arrive. we were upgraded to a one bed apartment which was really spacious - living-dining-bar area plus separate king bedroom & lovely bathroom. you can tell that the hotel has been recently renovated as the decor is really contemporary and new. everything was really clean only downside was lack of storage space for clothes as i like to unpack rather than living from the suitcase. also as i think another reviewer mentioned the room safe was high up in the wardrobe which is not ideal if you are -ft like me !! turndown service was great - you even got a different type of sweet treat on your pillow each evening. it was our first time in chicago and the concierge staff were very helpful with some good tips on sightseeing tours and helping us book them etc. complimentary wifi worked like a dream at all times. the best benefit was having use of the hotel town car - a beautiful audi q- - which you can request to drop you to downtown locations if available - we used this service a few times and it was excellent. i would say that the hotel is not cheap but i think we got great value for money all things considered. would definitely recommend the james and will definitely stay there again if we ever make it back to chicago - my husband wants to move to chicago but that is a different story.............',happy
id25565,' great hotel great staff all great place to stay. great place to stay during football season.',happy
id25566,' this hotel was rated as either the most romantic hotel or one of the most romantic hotels in boston. i dont agree. the deluxe suite did not have a bathtub. the shower had only half a glass wall which meant that much of the water went onto the floor. the tv didnt work properly. the computer didnt work at all. the room was lovely but the lamp by the side of the bed didnt. room service was okay no better. the location was good but not great. the staff was nice but no better. try to get a good price deal if you are going to stay there. it was very average.',not_happy
id25567,' the best location ever!!!!! right in the heart of times square!!!....good size room with great views!!',happy
id25568,' we chose this hotel mainly due to the location and the cost and on both counts this room delivered. on reading some of the reviews of this hotel we didnt really know what to expect as they are so varied but we were very pleasantly surprised! the location was fantastic just a few minutes walk from times square and broadway. also an ideal location if you plan to use the subway which is just across the street . for the price we couldnt have asked for more as the way we looked at it was the less you spend on accomodation the more you have to spend on sightseeing and shopping! yes the room was small but it is in the middle of the city so what else would you expect in a location like this without paying nothing short of a small fortune which is unecessary! for us we just needed a place to rest our heads and shower at the end of a very busy day in a very busy city! the room we had was on the -th floor and was spotlessly clean and didnt seem any more outdated than any of the other inner city hotels i have stayed in all across the world! also for the noise people complain about it was also just the same as any other inner city hotel as not all guests are as considerate as we would like them to be. we didnt eat at the hotel because we were too busy in other parts of the city but the japanese restaurant was busy every evening and smelt absolutely delightful. as for the staff they couldnt have been more helpful! if your looking for a hotel right in the center of the city at a reasonable price somewhere just to sleep and shower this hotel is fantastic and i look forward to staying here again in the near future!',happy
id25569,' i would rate this hotel a - ---. it is clean and comfortable but a bit dark. some features that i found odd were: the closet is behind a curtain there is a safe in the wall and the bathtub is a square not fit for a bath. the bathroom is large but there is not enough counter space for a larger toiletry bag. internet is about $-- for -- hours. the hotel has a small fitness center with one bike several treadmills and several elliptical machines. there are also weights mats and exercise balls. i paid $--- for a weeknight which is a great deal for this type of room in chicago. it is conveniently located just a few blocks from the clark-lake stop on the blue line (cta) from ohare next to the house of blues and blocks from many great restaurants.',not_happy
id25570,' upon arrival we were upgraded by andre to a junior suite. this room was lovely and also granted us access to the club lounge with free breakfast evening snacks and desserts- very nice. it also has amazing views of the city. the room itself was large and had a sofa area and a treadmill ! the hotel is centrally located near union square and powell station. we paid - dollars for a bart train to the airport and were quoted -- dollars for a taxi so recommend this is you want to save money as it stops outside the hotel and is direct. the rooms could do with some updating in my opinion they are a bit dated and the safe didnt work in ours. we reported this on day - but when we left on day - it wasnt fixed. all in all i would stay here again and recommend as it is very central staff are friendly and it is reasonably priced.',happy
id25571,' in a small property like this one your up-front expectations will influence your ultimate opinon more than at most hotels. the obrien is indeed a historic property nicely refurbished for the most part. ive stayed here a few times; each visit has been a chaotic experience. each time the staff (never the same) tells me that things usually run more smoothly but one has to wonder. as a business traveler i like the close to downtown and riverwalk location and im fine with the small rooms. i would never consider traveling here with children however - there is nothing for them to do (except bother other guests) and nowhere for them to go off the property unescorted. there is no guarantee of close parking so if you have mobility concerns or a lot of luggage that could be a problem. if you can find a parking spot at the hotel leave your car there and explore san antonio on foot. on a recent visit the front desk was surprised to see me though i reserved on their web site three months in advance. when they finally located my reservation it was for the incorrect number of nights. i had to kill time while the room was being cleaned which i didnt mind except for the fact that the room was not clean when i was given the key. it had not been vacuumed from the previous stay nor was it vacuumed during my stay. the bathroom had a burned out light bulb; there was no trash can and no drinking glasses there. the closet had no pants hangers. there was another burned out bulb in the room (not a small thing since the balcony side rooms dont get a lot of natural light). these glitches were the normal course of events each time i stayed there; unlike with other travelers the staff was not particularly responsive in taking care of issues that needed attention. if your response to all of this is so what? you probably will like the obrien. on the other hand if you think that it is the hotel is job to take care of basics so that you can go about your business or enjoy your vacation you may wind up feeling like an unpaid handyman. as i say it all depends on your expectations. i like adventure and new experiences as much as the next traveler - but it is not my idea of either when you have to spend time taking care of so many items that are the hotel is responsibility. good luck.',not_happy
id25572,' i stayed here for over a week and had a good experience. on the first day we were allowed early check-in and the staff was beyond accomodating. lisa at the front desk helped up with everything from directions to helping me with my luggage upstairs. the room was clean and the fridge & microwave are nice especially if you are on a budget. they have a small gated parking area but only so many spots and it is $---day but worth it if you want to keep your car off the street. you can walk about ----- minutes to the gaslamp district where there are tons of bars and restaurants. the only problem i can see is if you are an exceptionally tall or large person you may take issue with the smaller beds and rooms. try for the really nice queen room if you are tall. for the money you really cant beat this place.',happy
id25573,' i checked in on friday afternoon and got the room#--- which was at the end of the hall way near the gym. i went out then came back at night around -pm then started to realize there was some kind pump noise on and off from the next room. i asked the front desk and the staff told me it was from the water heater pump. as long as someone in the building use the water then the pump will go on. it will go off eventually if no one use the water in the building. the guy told me the hotel was fully booked so i could not switch the room at that night. at around -am i could not sleep at all because the noise was still on and off intermittently. i complained to the front desk again a different staff checked the computer then switched the room for me. it was strange i could not switch the room earlier. more strangely the hotel staffs well understood the noise problem when i complained. they still rent the room and expect some customers might not complain so they can rip off those customers. the new room was quite and nice. the free wifi and breakfast were also good. i would give the hotel a - stars if i didnt get in the first room.',not_happy
id25574,' my husband and i recently spent one night at the hampton inn near the san diego airport as we arrived from ny rather late in the evening and had a reservation in escondido beginning the following day. we called upon our arrival and after waiting outside for half an hour we were still waiting for the hotel shuttle to pick us up. every other hotel shuttle came by except for ours. i called again and the woman at the desk was very nice but was not sure why the shuttle had not arrived. she called another associated hotel and asked their shuttle to pick us up. i said that we had waited long enough and she finally agreed to pay for a taxi to take us to the hotel. thus after -- minutes we got inot a taxi and proceeded to the hotel where they did indeed take care of the fare. the check in went well. the room was fine. a little post it note on the headboard told us that the sheets had been changed. that was new to us since i would expect that this is done regularly when new guests arrive. we are hilton gold members and one bottle of water and one cookie was left for the two of us. then the fun began. all night long the coaster came through right past our window whistling rattling waking us out of our sleep. it was impossible to sleep at all. no where on the hilton site was it indicated that the coaster went right by this hotel or that the tracks were directly next to it. when we told the manager in the morning he was very concerned that we had not slept told us about an accident that had occured that week where someone was killed on the tracks causing the coaster to blow its whistle far more frequently and for a longer period of time than usual.he did not charge us for the night which was the honorable thing to do. due to the position of the hotel with regards to the railroad we would not return.',not_happy
id25575,' all of the staff were very helpful and pleasant. the park and cruise package is a really good deal and the fact that the hotel is very nice made the deal even better.',happy
id25576,' very convenient to the airport; however remodeling was taking place during my stay. as a result of the remodeling the water in the shower initially flowed dirty and almost black but cleared to normal after running a long time. the continental breakfast would have been better if it had taken place in its original setting; breakfast was located in a meeting room due to the remodeling. it seems that some of the hot items were missing. despite the remodeling my room was nice and clean and served the purpose that it was required for.',not_happy
id25577,' just got back from this hotel last week. i stayed it from sunday untill thursday. we booked the whole trip online and it was very cleap pulled up outside the hotel and it looked good lobby was good lots of marble and very clean etc get into the lift go up and doors up and it turned into a dump. got in the room and it was so dark no light in the room just to dim lamps stains on carpet paint coming off the walls all over shower is good if your - foot tall all door frame broken view of an x factor sign and not the -th ave view we was told - mins before. cleaners liked walking in every morning at -? no towels in room from -st day called up and they turned up - hours after after we called another few times. turned up after we gave up and went to bed. alot of the things we was told the room came with was missing. at the end of the day it did was it was meant to we went out at - in the morning and came back at - and just wanted to sleep so you forgot about how dirty it was. the staff in the lobby was very friendly and helpfull. only good thing is this hotel is in the middle and walking distance to everything you get what you pay for. wouldnt reccomend or use again.',not_happy
id25578,' we hosted a wedding at the hyatt at fishermans warf in march ----. the banquet staff was superb from the first contact! most details of the event weekend was handled over email as we live in europe. stephanie and her team were incredibly accommodating even with just five weeks to plan-execute the event. the first time we saw the location and met the banquet staff was just three days prior to the event. we stayed at the hotel the evening prior to the wedding and we were treated very well. we were given a room near the event location for storage of decorations and for last minute favor preparations. the only thing that we found to be disappointing was that we had made gift bags for all the guests who stayed in the hotel the night of the wedding we had hoped that a member of room service could deliver them for us but a price of -$ per bag seemed steep for a simple placement.. the reception was held in the north point room with a beautiful fountain and skylight. the banquet staff was superb and was there to help with anything we needed throughout the entire event. the rooms were beautiful clean and very comfortable. the front desk was helpful at one point we asked for a roll of packaging tape in order to remove something from one if the dresses and without question it was delivered to our room! the breakfast room service was not very tasty.. but the breakfast buffet in the resturant ( we had -- guests) was exceptional! thank you for an extraordinary weekend event!',happy
id25579,' my husband and i flew to nyc for - nights for our honeymoon and were beyond impressed with the staybridge suites. the staff knew we were traveling for our honeymoon and when we entered the room we were greeted with a personalized note chocolate and evian water. our room was on the --th floor and the view was great with the empire state building right outside. we chose this hotel because of the kitchenette that is in each room. eating out in ny is extremely expensive so for a few of our meals we walked down the block to the corner duane reade (the walgreen is of ny) and purchased a few basic items such as milk bread butter etc. we were able to make grilled cheese sandwiches for lunch a few times as well as spaghetti for dinner. it definitely helped us save a little cash. we loved the dishes and cookware that came in the room - they were of great quality. we loved having the full refrigerator and freezer as well as the dishwasher. we also were able to pack lighter because of the free laundry at the hotel so we washed our clothes about mid-stay. the beds in the room were amazing. by far the most comfortable mattress pillows and comforters weve come across in any hotel. we both slept wonderfully every night. we were a little worried that wed be able to hear the busy ny street outside the window but the windows were completely soundproof. the staff at the hotel were so friendly and helpful with a knowledgeable concierge and a bellhop that was more than to hail a cab for you. many guests comment in their reviews about waiting for an elevator seeing as there are only -. because it was our honeymoon our main priority was relaxation so we often slept in until noon so when we were ready to leave the elevators were very quick to get to us. it was the same at night as we often returned near or after midnight. were not sure about how their breakfast was for the same reason - we slept too late to go to it. for our trip we focused mostly on the broadway shows (were theatre people and went to - while there) and found that this hotel was a great distance from all the theatres and we walked to all of the shows. this is true as well for times square (where the tkts booth for discounted broadway tickets is). we were right around the corner from it and though the walk maybe took -- minutes youre so focused on the flashing lights and pedestrian traffic that the walk passes by in no time. it took about - minutes to walk to madame tussauds wax museum and it took about -- minutes to walk to the empire state building (suggestion: we went at midnight and there was no waiting time to go up to the top. it was a great experience). we also visited the american museum of natural history and did take a taxi to it but it cost around $-. we never felt unsafe at this hotel. the streets outside were never vacant and it felt comfortable to walk in the flow of traffic to and from the hotel. the only small hiccup we had with the room was the television. instead of the sensor being part of the television as is with most tv is it was a separate device that was stuck to the underside of the tv and it was so difficult for it to pick up the remote control is signal so it sometimes took up to five minutes just to get the channel to change by one number. this was a problem as there were no buttons on the tv itself that turned the channels. this was however only a small problem as we werent really there for watching tv. overall it was a wonderful stay and we will absolutely be returning on our next trip to nyc. wed suggest it to anyone.',happy
id25580,' this hotel is not the most posh location in nyc but it is clean simple & affordable! we were visiting nyc for a long weekend right before thanksgiving and i struggled to find an affordable hotel that i would feel safe-comfortable staying in. amsterdam court is rooms were small -- but that is a given in nyc. our room was well-kept and the bathroom was very clean. the staff was friendly and was extremely helpful with storing our luggage and assisting us with airport transportation. the location is incredible - right in the heart of times square. you are within a block of two subway lines and it is very very easy to get anywhere in mid-town. there is a great little coffee shop two door fronts down where we grabbed a coffee and bagel each morning on the way to the subway. for as centrally located as it is the rooms were very quiet. i was actually a little surprised at how quiet they were. the hotel isnt excellent but it is excellent for the price. a great find for nyc.',happy
id25581,' me and my wife enjoyed a two-night stay here during one of the busiest tourism weeks in nyc between christmas and new year is. we found the hotel pretty easily using the gps and parked our car in the garage directly across the street. the garage is not owned by the hotel however you get a discounted rate if staying there (just be sure to have your parking ticket validated before you leave); total cost to park was $-- over the - days. check in was a breeze and we made our way up to our room on the --th floor where we found a standard size hotel room for nyc (small). best part of the room was the fantastic view of the empire state building which is only a block away. as is standard with hampton inns there is a complimentary breakfast available which includes both hot and cold breakfast items. unfortunately this was not a great experience here. extremely crowded and busy which lead to a very chaotic scene and few available options (seemed like the staff was not ready and replenishing). fortunately though this was really the only negative experience about our stay (that and the fact that traffic outside was a bit noisy at times but that is expected given it is nyc). i have stayed at many hampton inns and have generally enjoyed them because they tend to be modern hotels with no overkill and good value. value is of course subjective and the hotel is certainly pricey but that is to be expected given it is excellent location right in the heart of midtown manhattan. we were able to walk around and see a lot of the city from the location though and there is a metro train stop right outside of the hotel. overall it is a good hotel and id stay here again.',not_happy
id25582,' this hotel was a great choice for my week long stay in l.a. checking in did not take very long and all of the staff were very pleasant. the concierge was very helpful with giving directions and suggestions for great places to eat shop and hang out. the rooms while they were smaller than average hotel rooms were still comfortable. the floor to ceiling windows gave great views of l.a. the heavenly beds were so comfortable and i absolutely loved the double shower heads. the room was clean and we had absolutely no problems with anything. the valet staff was a bit inconsistent in with their service. some days they would get our car in less than - min and other days we had to wait more than -- minutes. i would assume that since we had to pay $-- a day that the service would be more consistent. one helpful tip is to call the garage about ---- min before you are ready to leave so that your wait will not be long when you get there. the fitness centre was great. the cardio equipment was new and each treadmill had their own tv. the pool was also nice. if you are looking for a comfortable stay downtown l.a. then this is a great hotel to consider. if you are looking for nightlife and parties i would not recommend this hotel as there is not much going on downtown. the hotel is conveniently located next to all the major freeways but there is not much action located in walking distance.',happy
id25583,' just came back from two nights at the edison. the place is great very conviently located --- a minute from time square. we just paid --- can for - nights + the bus from mtl and it was worth it. the room was small but clean. just dont ask question to the staff the kept giving us wrong info. i would go back there if i ever want to stay in nyc again.',happy
id25584,' i highly recommend the w san diego they are currently undergoing refurbishment of their restaurant but apart from that my stay was perfect. the staff were very courteous and particularly william on the front desk. i would stay there again without a doubt !',happy
id25585,' lots of activties dailyfree wi-fi and great energynot your typical boring hotel.',happy
id25586,' we stayed at the watertown july ---aug - based on reviews here. we were very . the room was quite roomy and lacked only decent reading light but we have found that a common problem in hotels. the hotel does offer free parking but travellers without cars should know that in addition to the hotel shuttle there is terrific city bus service -- we rode buses to and from various parts of downtown to capitol hill and to ballard all from within a few blocks of the hotel. the hotel staff printed out relevant bus schedules for me -- it would be even nicer if they had a rack of printed schedules available. within a few blocks walk from the hotel in addition to the many shops and restaurants on university ave. we found a ---hour donut shop trader joe is and a great discount book store called half-price books (all on roosevelt ave uphill from the watertown on --th --th and --th.)',happy
id25587,' the hotel is ok. the room needed a better cleaned. the problem that we had wad the people at the front desk wasnt polite. i was doing my laundry in a locked room and when i came back my clothes were all over the room. someten at the frontdesk gave the spray key to other guest and he- she took my cloth away from the washer machine. then while i was waiting inside the lobby some couple came in but they didnt looked like a loving couple it was more like a kittens were all around.',not_happy
id25588,' i have stayed in other intercontinental hotels and of that group the sf intercontinental stands out. every room and public area is immaculate. the staff is friendly and professional. location is a little bit on the negative side but it is right next to the moscone center and the contemporary jewish museum. market street and the westfield mall are two blocks away. union square is walking distance. rooms are very quiet with large bathrooms. lap pool and workout areas very clean. at this level of service i expected free internet',happy
id25589,' from philip with the valet service to tim at the concierge stand to edward and eva at reception the hotel staff were unfailingly welcoming polite patient and helpful. the decor throughout the hotel is just exquisite and lent an atmosphere of elegant to our stay. when we arrived (approximately -:-- p.m. on a saturday) a pianist was playing classical tunes in the elevator lobby adjoining the richly furnished atrium. what a nice touch! my husband and i booked a double room and were delighted at how spacious it was. furnishings included two armchairs two small tables a writing desk and chair two double beds and a tv armoire with an hd tv that had the highest sound quality ive heard from a television. the minibar was in its own closet. the lighted clothes closet was large enough to contain both of our suitcases on stands as well as our clothes an ironing board and additional luggage on a shelf. the beds and pillows were comfortable and inviting. the table between our beds had a ipod dock-alarm clock-charging station. the bathroom had a lighted makeup mirror that served as a nightlight for the room. the large brass showerhead gave a luxurious waterfall effect in the shower. windows appeared to be soundproofed as we didnt hear a sound from outside. the only (relatively minor) drawback was the airflow pattern in our room (#----) which made the bed closest to the window a bit gusty whenever the air conditioning kicked on. the waitstaff in the hotel is rodeo bar & grill were not familiar with gluten-free dining but put together a lovely salad and baked-potato meal for me. the waitstaff in the bistro were more knowledgeable and were able to assure me that i could enjoy all but the pastries on the outstanding breakfast buffet. the location is excellent if you are planning to visit the nasher sculpture center dallas museum of art or crowe asian art museum which all are nearby. the blues club pearl @ commerce is just a seven-block walk up commerce street. numerous restaurants and a cvs pharmacy are also within blocks.',happy
id25590,' i found this place by chance because i couldnt extend my stay in another place and i regretted instantly not having booked my whole stay with them... this place is great. first thing to know it is a serviced apartment place not an hotel which means that cleaning is not due every day. for normal persons like us it is not a problem. but it is true that some people need to have their bed made and towels changed every day... for us it was like we had our own little studio in manhattan. the feeling is great! though weve never seen anyone working there we know that the place is clean you can see it right away. hallways bedroom or bathroom everything look well taken care of. what is nice is that the accommodation is spacious and in a city like ny this is priceless! it is walking distance of subway lines that take you anywhere and if youre adventurous you can even walk from there anywhere! the kitchen is convenient and you find a lot of grocery shops in a -mn radius to fill the fridge and live like a new yorker. the owner is nice on the phone and we didnt have any problem finding our keys and checking out. to sum up i would say that it is the perfect place if you want to have a feel of what living in manhattan really is.',happy
id25591,' for the money you pay the hotel isnt what i expected. but great location. staff are in on it when it comes to the protesting with the head protestor on the mic the most annoying. how authorities allow this is beyond me.',not_happy
id25592,' we visited at the end of september having saved for - years for our memphis-nashville-las vegas holiday. the rooms are large and beds comfy. the air con was loud so we had to switch it off at night which wasnt a disaster as we just made sure the room was really cold before we went to bed and turned it off at the last minute! the bathrooms and general decor of the rooms is dated and could do with being spruced up but nevertheless comfortable and roomy. the breakfast although complimentary and unexpected was not up to scratch. mostly doughnuts and sweet bits with the biscuits and gravy previously described and cold hard boiled eggs. we would rather have had the choice of a better quality continental or cooked breakfast and paid for it to be honest. the bar snacks are very basic and the bar itself closed at --pm which surprised us as it seems very early. there was only one lift operational for the whole of our stay which the maids also had to use so there were long waits for this. mostly we walked downstairs but after a hard day sightseeing the last thing we wanted to do was walk back up to the fifth floor. the staff in the main were very helpful and rooms very clean. it was great to have tea-coffee making facilities. as a previous reviewer has said the positioning of this hotel is it is main redeeming quality. all in all an average stay but we expected more from elvis heartbreak hotel.',not_happy
id25593,' the rooms are “cruise ship” small which is not completely unexpected in new york but the standard hotel in new york does not have a business center or a spa or spa facilities. you do not have any privileges for staying at the hotel. you do not get preferred reservations at the standard’s restaurant “the standard grill” and you will not have access to some of the hotel’s facilities at night like the “rooftop lounge” you will be disrespected at the lounge is entrance if you attempt to get in. these are just a few of the “no’s” at the standard hotel new york. if you are a hip traveler that wants to stay in the meatpacking district you are way better off staying at gansevoort or the soho house!',happy
id25594,' in reading the reviews (after i stayed but i wish i had before) you can tell that the hotel suffers the mark of poor management real inconsistent service. i stayed there the last weekend of february with two of my associates (we work for a local company in town that just signed an agreement with the hotel to put our rooms there). we found the lobby to be very worn the hallways to be frighteningly dark and dingy (one of my associates was a female traveler and refused to leave her room unless we knew when she was coming and going) and my room to be in bad need of a major remodeling. one night we went into the restaurant together and paid way too much for a denny is-type steak with service that was simply ok. they told me that this was their upscale restaurant . it was upscale in price only. i would not stay at this hotel again and have contacted my company to tell them that we need to go back to the other hotel in town even though it costs more. the travel secretary told us that shed heard other compaints form our company travelers as well.',not_happy
id25595,' i booked - rooms at the la villita inn and upon arrival we werent even sure it was an inn of any sorts; looked like an old warehouse or something. it was dingy and dirty looking. the manager was foreign spoke broken english was not professional at all and there was only one entrance at the end of the inn a small dark entrance to the upstairs. walls were unpainted it appeared very neglected and was very dirty. our rooms were dusty and smelled musty like they hadnt been cleaned properly or occupied for some time. we stayed only one night and were not given a refund for the second night we had to pay --% charge of the second night is rate. at least we hope that is all we are being charged. we had to get out of there. there was no way we were staying a second night there. it appeared to be very unsafe. never have i ever stayed in such a horrific place such as this. i hope this message gets out to the owners of that franchise whoever they are because it was really a disgusting experience.',not_happy
id25596,' this hotel was ok. its more suited to families i think. the room was pretty small and the internet wasnt very reliable. the hotel has a great location as the street car is right outside and it is only a few blocks from beale. the free breakfast was nice.',not_happy
id25597,' after staying at this hotel for one night this past week i have not decided weather i would consider going back. firstly let me say that we got a really good price bidding on priceline and got the room for about $--- less than the hotel is website. when we checked in the staff was extremely friendly. we had booked a queen room through priceline due to the lack of options and we were able to change to a double for the same price. compared to other hotels in new york the room was very spacious. however it was very dusty and the bathroom could definitely have been cleaner. the hotel is old and it showed in this room. the room offered many amenities: iron blow dryer safe trouser press a table and a desk two chairs a nice alarm clock and bath and body works toiletries. i had not brought my laptop because i had read that internet was very expensive. there were two mosquitoes in the room that we eventually killed and there was a lot of dust flying around that made my allergies act up. the carpet was stained but i think it is expected in an old hotel. since it was already later in the evening we decided to stay in the room. the next morning while taking a shower i noticed spider webs by the window. also after opening one of the towels that was folded up we noticed some brownish-yellowish stains..... definitely not good..... the upside is that when we checked out and showed the towel to the hotel is manager she offered to give us breakfast. the hotel is location really depends on your plans in new york. if you plan on walking around i would recommend getting a hotel closer to the times square area. i hear that the hotel has renovated rooms the only way i would stay here again is in a renovated room and for that same cheap price.',not_happy
id25598,' stayed for - nights (over weekend). we had originally booked a queen size room (deluxe) but were upgraded on request to a king size room for free (bed not big enough for - large people!). unfortunately we didnt see the hotel in its best light as they were in the middle of renovating their restaurant bar and reception area. as a consolation for the inconvenience the hotel had provided a light continental breakfast and afternoon wine-cheese everyday of our stay for free (there are plenty of other restaurants and bars in the area). the king sized bedroom was quite small (although this is the norm in central manhattan) but was furnished nicely decent tv small but nice clean bathroom. towels and sheets changed daily. the staff were very helpful and friendly certainly makes a difference when you battle the crowds every day. the hotel is also on a quiet street but is so very central - different subway lines nearby broadway and empire state building just round the corner. if there is a negative - the gym was very small and could do with some extra machines but that’s only if you desperately need to exercise after all the walking in town. overall a very pleasing hotel even if they were in the middle of renovations.',happy
id25599,' i have been to resorts and hotels before and this is more like the latter. despite its excellent location i dont believe it met my expectations as a resort . we held a high school reunion here and as a convention center it was certainly adequate. the rates for those who booked early were fair and reasonable but the same quality of room could have been found at a local mom & pop hotel. im not sure how old the carpets were but they were certainly in need of upgrade. the comforters on the bed looked like they had already been slept on. when we asked the housekeeper she said they are supposed to be like that! [perhaps to take to focus off the carpeting?] and it wasnt until our third day while visiting another classmate is room that we realized that coffee makers were provided. once we asked for ours it was promptly delivered but i dont think we should have to ask for something which is supposed to be in all the rooms. although there were two floors in the main building there were no elevators. our class had a reception room on the second floor which was totally unusable by one of our members in a wheelchair. further the handicapped access room on the ground floor though spacious and equipped with a nice roll-in shower had its air conditioning located about - feet high on the wall. i called the front desk to see if there was a remote control for it with no success. i turned the unit on for my friend but he was unable to adjust the temperature later until someone came to his room. the drink machine in our building was out of order for the first - nights of our stay and walking over to the next building was inconvenient at night. by walking another -- yards we were able to purchase sodas and water for $-.-- each; not the $-.-- bottles in the hotel machine that did work. finally and this may be particular to san diego but i have never stayed at a hotel before that didnt include parking. $- a night even for handicapped parking is an additional cost that seems unnecessary to attract patrons. the hotel did meet our needs for a reunion ... the food at both of our get togethers was well prepared and tasty. the club-restaurant was perfect for our dance [we provided our own band] and the ball room for our formal dinner was more than ample. good location for parties and receptions.',not_happy
id25600,' this hotel is within walking distance from the terminal. it is much quicker to walk than to call for a shuttle. especially coming from the terminal to the hotel which is downhill. roasters next door serves tasty grub and grog but avoid it if you need to limit calories. i have stayed here half a dozen times over several years and recommend the hotel. breakfast is ordinary but very satisfactory. staff is helpful in organizing transportation.',happy
id25601,' stayed here for a wedding weekend and was very disappointed with the disconnect between the quality of the public spaces and the guest rooms. the lobby and conference-wedding facilities were beautiful. the pool area was fun (though insanely overpriced). the only good thing about the room was the view (and it was stellar). all of the furniture was outdated and in real need of replacement; much of it was also banged up. the tube tv was small and had to be a decade old. the rug had stains. the linens reminded me of the quality youd expect at a days inn. the bathroom was small and dark. it is a massive hotel and im sure it takes years to renovate the rooms & get new furniture in but ultimately a hotel is a place to sleep and it ought to keep up.',not_happy
id25602,' have stayed - days at the palomar and overall it was a wonderful experience. we had a suite and my son loved that because he had his own tv!!! there is a fabulous bathroom with a jacuzzi and the bedroom furnishing is lush with faux animal skin carpet and emerald green velvet... there were double paned windows so sound was never a problem. staff was friendly and helpful. area was close to many things though i personally did not feel the safest walking around at night(then again in which city does one these days?) would absolutely stay there again...',happy
id25603,' bad feeling from start. got directions off google and they were wrong. called hotel on cell phone and was told that sir i need to know where youre coming from in a very rude manner. most other front staff were pretty courteous. checked in okay at - p.m. got room and remote control didnt work. called down and they did bring one up that worked about -- minutes later. next the tub while taking a shower filled with an inch or so of water. next three mornings it didnt do that. the club sandwhich was not very good at $--. ate half. it was a little cold by the time it got up to the room. bar staff seemed okay except that it seemed to be pawned out or contracted out and not a part of holiday inn. the tall lamp by the chair didnt have a light bulb in it. i digress. anyway would recommend another nearby hotel by all means.',not_happy
id25604,' my husband teenage son and i stayed atthe affinia for - days in july ---- and really liked the hotel. it was handy fo all of the sights and was very comfortable and clean. we had a room on the -- floor with a view downtown - this was excellent but i think a view up town with the chrysler building may be better. we had breakfast in the barking dog cafe which was very good and reasonable. --nd st. and tmes sq are within walking distance by we also found the taxis to be reasonable. we did the bus tour but we were unlucky on the first half of the trip as we had a foreign guide who spoke poor english so it was hard to understand what he said. later we had an excellent native new yorker who was very good. it is worth going to central park for lunch or a drink to get a rest from the hectic city. we ate at a cafe close to the ball park and it was very nice.',happy
id25605,' this is our first review of a hotel ever. we travel several times a year and are almost always satisfied with what we get but not this time. we reserved a room in villa florence based on the dominance of excellent reviews in tripadvisior and the proximity to the union square. the reality was not as perfect as we expected. the room (- double beds) that we were given initially was just across ice machine and with windows looking literally in the wall. there was also unpleasant smell in the hall. we went downstairs and asked for another room. the second one looked better but had a light unpleasant smell. at that moment we had already no power to ask for and move yet to another room. it did not take long to discover that the air-conditioning in the room was old and noisy. the window was obviously unwashed for a long time. the sink was not draining properly. you had to stand up from the bed to switch lights on or off. alarm clock positioning near tv made the clock virtually useless. the small chair was stuck in the lowest level. on the positive side the location of the hotel is excellent.the restaurant downstairs was very good. the hotel staff was friendly. (except for the doorman who tried to put us into a cab instead of the shuttle we had ordered in advance to go to the airport.) finally be aware of pet friendliness of the hotel (we did not find a notice of this on the hotel website but learned only from more careful reading hotel responses to reviews in tripadvisor) so you may encounter unpleasant smells during your stay.',not_happy
id25606,' travelled to new york recently with my mum for a long weekend and did a lot of research prior to booking the eventi. on arrival (late from the uk) the staff were fantastic - quick check in and a lovely quiet room on the top floor. the location was perfect for us with less than - minutes walk to macy is and easy access to all the gorgeous parts of the lower west side (chelsea greenwich etc) - we walked everywhere. the room itself was great clean modern and comfortable with two good doubles a spacious bathroom and a stunning view. coffee in the morning and wine in the evening were nice touches and as we were there over halloween there was lots going on including a pumpkin carving competition between the staff. the only criticism was that we are both very allergic to feathers and despite asking the hotel to de-feather the room prior to our arrival it took - nights and several requests for it to actually happen. that said the staff were extremely apologetic and did offer some compensation which was a welcome gesture. overall we were both very with the hotel and particularly appreciated the attentive staff and very comfy room. i would definitely go back but next time would ask for a room on the east side of the building in order to enjoy the incredible view of the empire state building.',happy
id25607,' i booked this hotel based on the recommendation here. i paid $-- (tax included). it is not worthed every penny i spent here. the carpet is room was so dirty torn-off here and there and moldy. the breakfast was just juice and muffin. the staffs were rude. i booked a large room and got a small room (my kid tripped twice in the room) and the staff told me all rooms had the same size. so why they advertised large room for something they dont have???',not_happy
id25608,' well like most of you on here i research my choices of accomodation and after doing a fair bit went with this hotel. i know that you cant please everyone so thought that the few bad reviews on here were just picky people...that was not the case. first the good recently renovated rooms everything seemed clean and stylish. very large bathroom. now the bad when i arrived there was no working elevator luckily i was only on the second floor. television reception was poor. location was terrible. you had to walk through a seedy neighbourhood under an underpass to get towards hollywood and highland. as well the windows were certainly not sound proof and i heard endless noise outside ( you are right by the freeway). speaking of noise.... i was in room --- directly above the coffee shop and the jukebox. i heard music loud and clear through the floor till -am. then i was awoken to the amorous activity of the couple in the room above me. needless to say i had a terrible sleep. there was almost no hot water in my shower and i had a chilly one. i agree with another reviewer the lobby had a funky smell. after - night ( i was supposed to be there for -) i checked out. i stayed at the holiday inn at hollywood and highland. more money but no suprises and it was comfortable. my recommendation find a better hotel than this.',not_happy
id25609,' the rooms are extremely small (i could not have stayed a week). there was some mold on the tile around the tub faucet. i felt that i needed to put towels down on the bathroom floor to walk through it. you have to pay for internet access. tv viewing is very limited although you could pay $--.-- to watch a new release or $-.-- to watch a sea lion program on the discovery channel. we did watch a program on national geographic channel for free. breakfast buffett is $-.-- for one buffet. i made one local phone call for -- cents. they have advertised on the website that a sony playstation is included with room and i called to find out what games-movies they have available and was told they no longer have playstations in the room. i asked if we could bring ours and hook it up and they told me that we could but when we arrived there was no way to hook a playstation the way they have the tv hooked up. i do have to say that all the employees are extremely friendly. i forgot my shampoo and the shampoo that they provided was really good shampoo. i normally use pantene and was afraid my hair would feel icky but it did not. i would not recommend this hotel to a friend.',not_happy
id25610,' i came back to this hotel based on my previous experiences. rooms and amenities are great free wifi nice continental breakfast very friendly staff. location is my favourite in dc due to the charming georgetown with its nice cafes and restaurants nice surroundings and the brilliant barnes and noble bookshop opened until -- pm. the mall is not far from.',happy
id25611,' i was very disappointed in the quality of the rooms. the rooms are very old & worn. the beds are uncomfortable. the nightly rate was $--- pls tax pls $---day for parking. the restaurant offered a delicious breakfast (at $--.--pp). this was a business trip. ive never paid $----nt for such poor accommodations. if youre willing to spend for the convenience of location dont spend it here--for the price this place is a dump. the cleaning staff woke us up at -:--am to deliver our bill! (what happened to sliding it under the door?) they woke us up - more times after that!! they simply would not go away! the only thing i paid for was location. i will not go back again unless every other hotel in dc burns down.',not_happy
id25612,' the exterior look of this la quinta isnt impressive and neither is the interior. if it was a motel - i would not be surprised but i expect better from a la quinta. come to find out this hotel used to be a days inn and was converted into a la quinta a couple years ago. the location felt sketchy and - cop cars sat outside and then the cops came in and sat in the lobby area. the hotel has about -- free parking spaces available and it was a really tight parking lot to drive around. the general manager was the best part of our stay because he was very accommodating and polite. for a hotel with - floors and lots of rooms i was surprised they had only - old luggage cart. the elevators are old teeny and stuffy...we crossed our fingers that it wouldnt get stuck. our room was old and small so it was hard to move around in it but we were glad they had new furnishings. was really happy to find a refrigerator in our room. to flush the toilet you had to hold down the handle for -- seconds. not enough garbage cans were available. there wasnt a towel bar to place a hand towel for the sink which is outside the bathroom...we had to use go into the bathroom to dry our hands. they have wifi but it wouldnt work and the girl at the front desk was not helpful. i was counting on using wifi on my laptop so i really wasnt happy! they have - public computer guests can use on the main floor that i ended up using. our room view of downtown was nice and the hotel is in walking distance to an event we needed to attend at the bankers life field house. since we didnt like this hotel we purposely wanted to stay busy all day so we wouldnt have to be in our room. ive stayed at many la quinta is and this was surprising a crumby hotel.',not_happy
id25613,' location- it took me about - minutes to walk from the hotel to the center of times square which was always my first stop each morning for a coffee. the room- the room was relatively small but thats fine with me as i wasnt planning on being in there other than to shower and sleep. there was a nice flat screen on the wall at the end of my bed so i could watch the news and weather as i awoke. the bathroom was really modern and nice with shower gel and shampoo etc being topped up before i could run out. some people said the aircon was loud but i didnt find this problem i slept well each night. i was surpirsed about how quiet it was infact being in the heart of the city. also the sheets were changed daily and room cleaned daily. staff- i only really spoke to the staff at check-in and check-out but they seemed friendly enough. however when i left i asked for directions to newark via the subway i was given a route on the map but upon following it i realised i was headed for jfk! probably just a communication hiccup but just double check if you do ask yourself!',happy
id25614,' the hyatt is one of the cities hospitality gems. i had the opportunity to stay in one of their new regency club rooms and they are incredible. although regency club cost more money you get access to their roof top lounge (on par with the concierge levels at ritz etc) and has the best views in all of san fran. there are also - daily food presentations (including breakfast snacks apps and dessert) and tye are all to die for i highly recommend you check out the new regency club rooms on your next trip to san fran. it is well worth it.',happy
id25615,' on the way to the airport the cab driver told me that this hotel in his opinion was the busiest in chicago with a hilton (not sure which one) in the number two spot. i believe it! for the - days i was here the lobby elevators and everywhere was non-stop. this hotel is on wabash a block or so from michigan ave. and its magnificent mile. check-in for all rooms is at the east tower one floor up from street level. the front desk staff was very helpful explaining how the hotel was laid out. there are also maps throughout the hotel. the east and west towers of the hotel are on either side of a street. you can walk outside or inside to cross between the - towers. if you walk outside the front door and to the right a few hundred feet there is a set of stairs that takes you down to a walking path along the chicago river. this is a very convenient hotel for a conference as there are many meetings rooms on many levels all under one roof. it does take a little while to get your bearings as the hotel is so big. i had a big comfortable room. one downside was the regular wind noise which i believe was from the elevators. as i wasnt there that much i didnt bother to change rooms. i also would prefer more room on top of-underneath the sink for my toiletries. i did eat dinner at daddyo is one of the --- restaurants in this hotel. the irish pub atmosphere was warm and inviting. i had shrimp mac and cheese which was good. i would return to this hotel.',happy
id25616,' stayed for - nights in february for business. nice lobby with lots of seating so it was easy for business meetings. plus there is a bar that definitely gets a hour crowd. ate - lunches and a breakfast at the restaurant on the -nd floor which is really nice and bright and sunny. the breakfast buffet was $-- so not cheap but typical for a nice nyc hotel breakfast buffet i guess. room was small (not the smallest ever in nyc) but totally fine for a couple nights and was nice and modern. bathroom was nice too. no complaints whatsoever. free wifi in the lobby but you have to pay to use internet in your room.',happy
id25617,' hotel on a quiet street off -th ave. staff very friendly and accommodating. they won my heart with my own ny times every day including sunday! room was large for nyc; i could maneuver without climbing over furniture. bright cheery bathroom with thick towels and terry robe and aveda toiletries. very clean. bellmen were delightfully chatty. paid a little more than i usually do for the city but no regrets.',happy
id25618,' love this rooftop overlooking the pool. the atmosphere is great- young but not too young mature but not too mature. the view is spectacular. staff really knows what they are doing can give you great suggestions on what to order and are quick to mix something up that is different and intriguing. can be a little confusing to get up to the rooftop- we admittedly got lost a couple times. but once up there- def. staying!',happy
id25619,' i stayed here with my boyfriend the weekend of -------. he got there before me and when checking in they would not provide us with a single bed room only two double beds. he called me once he got to the room and informed me that there were a pile of toenail clipping located on the chair in the room. i called while still in transit to philadelphia to change rooms. when i was on the phone switching rooms i tried once again to ask for a single bed room and was simply told that i couldnt be placed in a single bed room this weekend. when entering my second room it looked fine until i took a shower. the drain was so clogged and backed up i ended up taking a shower and a bath at the same time. it was disgusting. after my shower-bath i wanted to enjoy a cup of coffee but couldnt since the carafe was broken. i somehow macgyver-ed the coffee pot to work. however once it was done brewing i had to clean the cups since there was old coffee sludge on the bottom of the cup. i was going to change to a third room but my boyfriend thought it would be unnecessary and the same in every room. needless to say i will never be staying at the holiday inn on arch and -th ever again.',not_happy
id25620,' we had a wonderful --night stay at the kabuki. our room was quite large with beautiful shoji screens. we had gotten it on booking.com for $--- a night. we liked the location since it is right on the bus line and not as noisy and busy as the center of san francisco. we had a car which we parked next door for $-- a day but decided to use public transport in the city. one morning we had their buffet breakfast which was quite good. for dinner there is an excellent chinese restaurant across the street called san wang with low prices large portions and excellent food.',happy
id25621,' i came upon this hotel at -am after having left my original ny hotel completely disgusted with both the hotel and with hotwire. i hopped in a taxi and asked him to take me to la quinta as i remembered that in my shopping they had a very good rate and location. when we pulled up to the beautiful front of the building and i saw the clean bright lobby i was so delighted. such a contrast to the rat-hole that hotwire had sold me (and also refunded my money to their credit). the only room left that night was the top floor suite which they gave me for the same price as a regular room. it was amazing. tile floor incredibly huge bathroom and - closets. so spacious! i had to switch to a regular room for the rest of my trip but it was equally as beautiful and clean just smaller. when i got back to manhattan i will stay here again. it was clean quiet and had very easy subway access. not to mention a free breakfast!',happy
id25622,' well as you can read in every other review the rooms here are tiny! as you open your door you almost hit the end of the bed but at the same time it had everything we needed... although the only place to sit is on your bed. one thing i found a real problem was the fact that there is one small window and if you leave it open at night it is noisy. we had to sleep with the window closed which made the room really hot to sleep in as there is no air-conditioning or fan. the front desk gave us the wrong room type but we had no troubles getting a different room when we went and told them. the hotel is in a fantastic location souvenirs groceries clothes... everything you could need is all located within a - minute walk of the hotel including the big westfield shopping centre. my friend and i only stayed at the hotel for - nights so it was tolerable but im glad we werent staying there for too much longer as the room really was small and there was no ventilation. i think part of the reason i was so unimpressed was simply because i had stayed in fabulous hotels in la and vegas for the - weeks before our stay at the stratford and we had become used to the standard. for anyone who is on a budget or staying for a short time i would say try the stratford simply for its amazing location but if you are in town for longer maybe fork out bit more money and find somewhere with more comfort (ie. air-con)',not_happy
id25623,' my girlfriend and i stayed at the st. james during the weekend. we got what we expected according to what we have paid for. a standard one star hotel in the middle of time square a great and convenient location for an excellent price.they are undergoing some renovation but no worries. i do not understand all the hassle some former fussy guest are making. everything was nice and smooth from the check in; front desk girl just terrific very kind and making us feel confortable all the time. the staff was helpful anytime we need it. i think this is a great budget hotel. so to all these angry guest i would like to ask them something? if you want to stay in the middle of times square and having all kind of pampering then dont you think that you have to pay - or - times more what you have paid? carmen keep that smile up all the time it is simply the best.',not_happy
id25624,' this hotel was more than expected. great price excellent service and awesome location.',happy
id25625,' stayed here overnight during our trip to la and booked the hotel at the last minute. the staff was quite friendly. the room was quite large. they had the best breakfast selection of any hotel we stayed at this trip for the price.',happy
id25626,' what a wonderful place to escape from the world! the grand del mar is a beautifully clean luxurious meticulously manicured resort. the service is first-rate and the restaurants are amazing... we had lunch poolside and dinner at amaya every night for nearly a week and literally never tired of it. we really enjoyed the quiet pool near the spa and the fitness room was surprisingly well-equipped. our room was large and beautiful and we appreciated the evening turn-down service. we would definitely return! here are the only little suggestions-comments that i would make (and they are minor): -) be careful on the hiking trails! i ran the trail every day and i found that the map provided by the hotel was not helpful. what the map does not show are the dozens of little trails that depart from the real one and which often look even better traveled! so i got lost a few times and fell down a hill before i figured it all out. -) as i mentioned we appreciated that one of the pools was specifically set aside to be a relaxing quiet space which included no cell phones. it would be great if the hotel could find a way to make this point a bit clearer to guests and-or to enforce it (although i know that is tricky). this guideline was frequently broken -- one day a man next to us was conducting his business from his lounge chair answering one call after another by loudly stating his office is name -- so-and-so realty company! -) as some have mentioned the hotel decor is quite ornate and a bit over-the-top with all the gold accents mirrors etc. it is not entirely to my liking either but nevertheless the high quality of the materials used the flowers everywhere and the beautiful views made up for this in my experience.',happy
id25627,' we visited baltimore for four days in may ----. we chose the mt. vernon which is one of three hotels run by the hospitality program of baltimore international college for both location and price the latter being about half that of the cheapest competitor in the area. other online reviews we read made us wary but when we got there it was wonderful! large immaculate rooms friendly staff (all students) excellent service lots of charm and a varied and complete continental breakfast. we suspect that some of the poor reviews were written by students either as a prank or from some competing school. (it does happen.) so take any negative comments with a grain of salt and dont hesitate to book at the mt. vernon.',happy
id25628,' as many people already know hotels are not inexpensive in san francisco and hotel kabuki is not an exception to that general rule. nonetheless this hotel offered comfortable rooms at a relatively reasonable price. the rooms show a bit of wear but not excessively so. we have family who live nearby; we would certainly consider staying at hotel kabuki when we return to the area.',happy
id25629,' arrived at the hotel early afternoon having decided to move from a previously booked hotel. the staff were great found us a room on the --th floor with views of nob hill and partly of the bay. the rates were very good value and included executive lounge access on - days. the public areas on the ground floor are large and well furnished. our room was a king not too large but certainly adequate the views as mentioned were quite good for downtown san francisco. the room was well furnished almost new very clean with a smallish bathroom. it did suffer somewhat from noise from the room above more from the bathroom than anything going on the in bedroom. the whole hotel seemed well adapted for - star accomodation. every member of staff we came across was very warm and helpful from the bar staff the door staff to the reception staff. the hotel is about - mins walk from union square just one block away and is on the corner of powell street therefore easy access to the cable cars. you could walk to market street for the trolley buses in -- mins easy. never used the bart so cannot say how far that was. we did not have dinner at the hotel we did try the breakfast in the executive lounge but found lori is diner on the opposite side of powell street to be our preferred choice. i know we didnt pay for the exec lounge which is probably a good job because having stayed at many similar hotels in the marriott chain and other chains we found the executive lounge of poor value. only open for breakfast and the evening yes you did get access to a computer and internet free (internet was otherwise quite expensive) breakfast was complimentry but not a wonderful selection available and evening snacks were very small in size and small in quantity and yes you could have free soft drinks and coffee but the glass of wine came with a cost of $- per glass. we did use the bar are most evenings quite unusually because it seemed so relaxing with great attentive staff. there was parking and valet parking available at the hotel which we didnt use i dont know the costs. overall excellant - star accommodation and very good rates very close to a popular part of san francisco. to get to the airport at the end of our stay we had a private limo hire (town car they call it) for $-- plus tips. took about -- mins.',happy
id25630,' i stayed at the hudson for business and followed up with the millenium for pleasure as i stayed the weekend. the millenium is pretty far. it is in soho (although it was very south of houston street.). in fact it is literally beside the world trade centre. i could see the construction taking place from my hotel room - interesting but yet sad... there is a lot of construction going on in the area. contruction at the wtc seemed to be ---- and you could hear it (and i believe there was a notice in my room indicating that - no wonder i got such a good deal on a - star hotel in soho ). the room was a very good size (especially compared to the hudson). modern decor (large flat screen) and a good view (wtc water etc.). hotel lobby was decent as was the hotel bar. there is a century -- store across the street if youre into cheap shopping with brand names. not sure if i would stay that far south next time especially given the construction noise but it was reasonably priced for a - star in ny.',happy
id25631,' overall beds were comfy if soft room was clean easy location. stayed in a - double bed room with - others and one dog. room had laminate wood floors (great idea for a low-price motel) basic tv lots of drawers small bathroom. some things strange (obviously renovated bathroom but the door was about --- inch too big so to open-close door you had to lift the toilet seat) but overall excellent for less than $-- any night including tax! not at all fancy or above expectation but satisfactory in all ways. no noise from neighbors for us. one negative was that the room were organized non-smoking smoking non-smoking smoking etc. this caused the smell of smoke to come through the next morning in the bathroom only...not heavy just there for someone very sensitive to the smoke smell.',not_happy
id25632,' our family of - (- adults and - kids aged -.- and -mo) stayed in this hotel for one night prior to going on a cruise departing from baltimore. we almost always travel with our kids so keeping them (=well fed and rested) is extremely important. hampton is inn accommodated us very well: a crib that we requested was already set up when we came as well as was a sofa bed for my elder daughter. when we asked reception for directions to the nearest grocery store to buy a carton of milk and yoghurt for the kids she actually went to the hotel is kitchen and grabbed us some. it is not often that we see a hotel-etc going out of its way accommodating family with little kids so we were quite impressed with the service. otherwise the hotel was clean and located a walking distance from downtown so wed definitely stay there again. also there is a great simple restaurant on the same block as the hotel is (kind of around the corner) called potbelly is. excellent sandwiches-salads-soups-milkshakes for great prices. our only negative experience was the taxi ride from the hotel to the ship the following morning. when checking out we asked for a taxi and a hotel taxi driver (with a hotel name tag) came right out. my husband asked if he charges taxi rates and the driver said yes. the ride to the port was really short (-- min max) and he charged us $--. when after the cruise we took a regular taxi back from the ship to the hotel area the ride cost $--. lesson: just ask the hotel to call you a regular taxi!',happy
id25633,' champagne at check in smiling staff super-cool rooms great food great amenities. what more could you ask for? my favorite part is the golf club which is a dual golf simulator in which you hit real golf balls with real clubs seriously so much fun. theyll even serve you from the boka bar while playing golf!!',happy
id25634,' when you drive up and there is an abandoned building with weeds knee high next door and a dumpy denny is in front of the hotel there is your warning that things are not good!!! set aside this walked in only to be greated by some girl who doesnt know what she is doing holds the phone in her pocket with the ringer turned off!! what is that about!!?? first hotel i have ever walked in to that had the pool right there in lobby!!! hotel is dated and clean enough i guess but given all the other things so wrong with it--we didnt bother staying. go up on more exit for nicer safer hotels and convenient reputable restaurants!!!',not_happy
id25635,' the four seasons austin is a nice hotel with beautiful grounds set at the edge of town lake. you cant do anything on town lake...no swimming boating etc which is actually nice because your views are of a quiet uninterrupted lake. the room are nice with very comfortable beds but the furniture itself is not remarkable. ive stayed in nicer four seasons rooms. one thing i didnt like is the shower...it has half a glass door so you dont get quite warm like you do with a full panel or curtain...always a bit of a cold breeze! the bar-cafe is expensive but this is a four seasons. i can understand an $-- hamburger and a $-- brunch at a resort destination but in austin it is a little rediculous. (if you want a fantastic hambuger...go to huts off -th street.) the pool is also not very impressive. a small circular shaped pool with no waterfalls pretty decor etc. just a pool basically. so what makes it a good choice to stay in at austin? the four seasons service for one. also the grounds are very pretty it is a quiet hotel and they will have what sounds like an awesome spa opening in july ----. it is in a good location downtown with just about a $- to $- cab fare to get you to -th street and other restaurants-nightlife.',happy
id25636,' we were alittle conservative about our expectations. but we are an advocate for the hilton chain so we decided to try them out. i enjoyed my stay. the room was clean neat and recently updated. the staff were courteousvery helpful and attentive. it was a pleasure to stay there. it was centrally located to everything. the heart of times sqaure was just a few blocks over. would i stay here again?!? highly likely... i highly reccomend it. it doesnt come with alot of bells and whistles and there is room for improvements. however it is clean infact cleaner than one of the world renowned - stars hotels i have stayed. the staff members are very friendly so what more could you ask for when youre on vacation in the greatest city ever. drawbacks the elevators are slow and they only have - elevator bay that services the entire -- floors.',happy
id25637,' hey no matter what detroit is detroit just like nyc is nyc. you know what to expect from people and the downtown before you travel or at least you should. i found this hilton garden about he same as any hilton garden i have stayed. nothing that special but consistent. clean great staff nice little bar- restaurant. hilton garden inns are not suppose to be the waldorf. great location close to everything downtown detroit is not that big anymore and the new people mover can get you close to about anything. i had read that the area was kind of scary. well there were some homeless but all big cities have the same problem even beverly hills. all in all i would go back again. loved the king beds which were sleep number beds. one complaint though no gourmet coffee anywhere near.',happy
id25638,' i stayed at the sfd three days this week. i was on the --th floor and spent much of every night listening to horns street noise and garbage trucks. i am certain that replacing windows is not an inexpensive undertaking but most important hotels in major cities have upgraded to reduce noise. on the plus side the staff was fantastic. cheerful and quick service from the front desk housekeeping and especially the lovely doormen. when is the last time the doorman got away before you were able to able to press the a few bucks into his hand? (i did chase him down in case you were interested) the hotel is very charming but i wont stay there again until they fix the noise problem.',not_happy
id25639,' this hotel not resort was built in the -- is and you will know that when you step in to the hallway. it smells old musty and a mystery componet. i belive that the bedspreads may have been original and the shredded apolsrty on the sofa was not recent damage. it was not anything like the site would have you belive with there neatly staged photos. i beleive it is possible to have a nice hotel that was built in the -- is however this one is not it! down this road was a much nicer resort and the price difference was the cost of parking.',not_happy
id25640,' wow! my sister was married at the wildlife park in san diego and most family and friends luckily stayed at the rancho bernardo inn. we held three meals there and were estatic about both the service and the food. the service at the hotel is tip top bar none. the staff (everyone from the gardners to the conceirge) went to great lenghts to accomodate every need. we visited with a toddler and a seven year all found plenty to do there. the staff is great especially the conceirge who knows san diego inside out. we enjoyed a day at the pool complete with food and drinks! what a special place to visit and catch up with family and friends. we highly recommmend the rancho bernardo for family reunions golf meetings anything! you will not regret the choice. the landscape and views are wonderful. we loved the spa worth every penny! we will come back each year that is if we can!',happy
id25641,' all around excellent service. highly recommend it.',happy
id25642,' i stay - nights with my toddler and everynight the action never stopped. i worried about my car. i worried about our safety. management was attentive and did attempt to address my concerns. the housekeepers were thourough. rosa was always smiling and got me exactly what i needed. i appreciate people who make an honest living but belive the more people who work the night shift are given rooms the more of that element you will attract. i am now staying out my remaing - weeks here at another safer hotel.',not_happy
id25643,' my husband and two children stayed here over memorial day weekend. hotel is a bit noisy--in a noisy location. but buffet breakfast every morning was very good. beds were wonderful. kids had a good time...close to all tourist attractions.',not_happy
id25644,' the first room we were booked into was dirty the bathroom was horrid. i requested another room which was somewhat better. with paint peeling on the ceilings and walls faucets dripping in the bathrooms and old outdated furnishing in the rooms the hotel rooms desperately need updating and cleaning. even the reasonable cost did not offset the properrty is condition. on a positive note the hotel staff was very friendly',not_happy
id25645,' great view of the statute of liberty but this hotel bills itself as being child friendly yet i would consider charging $-- (before tax and service) for - fun size boxes of fruit loops and an apple juice for a - year old very unfriendly. breakfast for - adults and - year old $--!! i have stayed in other -* hotels around the world with my child and never paid for his breakfast until now. found using buses (stop by the hotel) a great way for getting around the city and little one loved looking at the tall buildings. recommend carmel car service very good service for sightseeing and transfer back to jfk.',not_happy
id25646,' awesome location!!! literally feet from the david letterman show - short blocks to central park or times square. it only took us -- minutes from walking out the door of the hotel to walking into lga. the room wasnt the smallest ive had in new york - it was fine for a couple. the bathroom was huge! and it was beautifully done. the lobby is contemporary - very nicely appointed. the staff was friendly especially the manager?....jeff. the room rate was one of the lowest i found in the area. we stayed - days - i would definitely stay at the ameritania again! we had one small problem with the a-c and the maintenance man was there in minutes. the only drawback was no free wi-fi. highly recommend!!! youll be you did!',happy
id25647,' the receptionist upon check-in was very nice; the hotel is quiet and comfortable. the kitchen had the necessary supplies including paper towels and dishwashing liquid. the $-- fee for my pug was almost the room rate and it took me by surprise. do read the applicable fees if you are with a pet (you may have to go to their website for the details). i would have taken that amount into consideration when booking. i was not informed about the $-- fee when i reserved by telephone just about three hours before arriving. the evening receptionist reduced the fee somewhat when i checked in because of the situation. the layout of the roads around the interstate and the hotel location can make finding the hotel challenging. be sure to note them carefully if not using a gps. there is a benihana restaurant right next door and a large shopping center with target restaurants etc. just on the other side of poplar ave. i did not have the breakfast but again the fabulous evening receptionist gave me some milk from the kitchen when i asked after checking into the hotel. poplar avenue takes you down to the brooks museum and other attractions in that neighborhood. very convenient. parking is ample and my suite a designated pet suite was right by one of the exterior doors. despite the $-- fee for my pet i will be staying there again in a few days.',happy
id25648,' we have had two sons graduate from trinity university and have stayed at this best western for all our visits. the location is ideal the staff is wonderful and it is truly our home from home! excelsior!',happy
id25649,' the hilton gaslamp is as suggested in the gaslamp quarter which holds many restaurants bars and clubs so is very convenient for nightlife. the hotel itself is a fairly modern building in two parts which are interconnected we were in one of their loft suites. these suites are a little overrated as they are quite small with just one room plus bathroom not what one expects from a suite which normally have at least one extra room as well as the bedrooom. ours was also a little cramped. however everything worked and the staff were pleasant and helpful. there is small pool at one side of the main building i cannot report further on this as i am not a pool person but it looked pleasant and uncrowded. service in the bar was a little hit and miss if you were sitting where the waitress could not see you it may take a while to get served! breakfast was the usual american buffet affair with plenty of choice and the option of freshly cooked eggs in any style. altogether a pleasant if unspectacular stay.',not_happy
id25650,' everything perfect. the nicest hotel i have ever stayed in. no problems with checking in or out room ammenities or anything. very clean. warning: if your window is facing east make sure you close the curtains before you go to bed---the sun will wake you up!',happy
id25651,' great central location it is an old hotel and could do with cosmetic work (mainly in the corridors) but for the £££ its a steal. staff were fine rooms were clean bed was comfy deli next door great. if your looking for a budget hotel to visit ny you wont go wrong if your looking for a posh hotel pay posh hotel rates! it gets a thumbs up from me!',happy
id25652,' the best western near seatac seemed like a good choice because i had to work at the airport but i was disappointed. the room was huge but terribly furnished looked like stuff from goodwill. the tiny tv was about a mile from the bed! the shower drain was mildewed. the continental breakfast was the only good feature. service was adequate nothing special.',not_happy
id25653,' stayed at the boston common ritz last weekend. i was charged an extra night for a room we had vacated. three days later i am still getting the runaround and have not been able to get a person in charge on the phone and still do not have the correction in my bill. i must now dispute this through my credit card.',not_happy
id25654,' i stayed here for one night on business on wednesday october --th. checked out on the --th. (room --- i think) the guys on the front desk upon arrival at -pm on the --th were amazing. i could not have asked for better service. here is where the good service stopped. i went to the outdoor bar for dinner and ordered the pork sliders from the barely audible server. he just whispered all the time and seemed to strike up a lovely friendship with the couple at the end of the bar whilst i sat there with an empty glass and waited for -- minutes for my food to arrive! -- minutes! he went into the kitchen where i caught a glimpse of the chefs larking around. they had blatantly missed the order due their frolics. awful restaurant! the next morning i came down for breakfast at --:--am. i walked to the breakfast area and asked the young male chef behind the counter what the prices were. he told me and also said i am going to shut down in -- minutes because i need to be out of here at --:-- . i said well the sign says here you serve until --:-- . he again said i need to be out of here by --:--. i went to the front desk and was greeted with a scowl by a young girl called chelsea. i told her i was casually told by the chef that he would not serve me past --:-----:-- because he needs to be out of there by --:-- . she walked over and spoke to him and came back and said he has offered to plate something up for me now. i said that i needed to make some phone calls and again pointed out that the hotel advertises breakfast until --:--. she and i cant believe this rolled her eyes and walked off! there was no way i was going to risk his breakfast after she confronted him. so i left. i am a iatan travel agent and have never experienced this kind of service before at any joie de vivre. i have good friends who work at the adagio in san francisco. they would not last a day there! likewise in laguna beach. my company books hotels for thousands of travelers a year and i am certainly going to exclude this hotel from our list. just because i was an unassuming one night guest does not mean i should have been treated like that. little do they know. if the manager wants to respond i would be more than happy to liaise and chat further. i love the joie de vivre brand but they have slipped here with their recruiting.',not_happy
id25655,' hotel chandler is in a great location - easy walk to -th avenue macy is subway stations penn station & grand central station empire state building but still quiet enough for you not to realise youre in such a busy spot. our room (---) was a good size and very comfortable. the shutters dont have curtains on them so in the summers you wake quite early as the sun rises which is annoying but not unsurmountable. and i know im being picky here but housekeeping was a bit slap and dash. turn down service was different every day - one day with no chocolates one day with only half the bed done and one day no turn down at all! items werent always tidied up all the bins werent emptied every day and if something was dropped it stayed on the floor. the room was still very nice but you did start to notice these niggly details. however the main issue was the a-c and judging by other reviewers this appears to be a common theme. it first broke down at -am leaving us waking up hot and sweaty resulting in a far too early morning for being on holiday. however when we let the reception staff know they promptly set about having it fixed. on return to our room we find it has been fixed hurrah! it worked for one whole day but the next evening we return at midnight extremely tired and ready to drop off only to find the a-c is dead again. all we wanted at that hour was to sleep and as we were checking out the following morning requested another room to sleep in. the night manager was very polite and did eventually get us another room but did ask that somebody come and check it out before she could offer it to us which we then had to wait another half hour to be sorted out. the next morning upon checkout upon expressing our frustration at the a-c we were offered a complimentary continental breakfast.... but for only the - of us however we had - of us in our party! given that it was only a continental breakfast anyway (cereal toast and fruit) and we had - people with - rooms for - nights we felt that it should have been extended to our entire group. we declined it as we were not about to eat breakfast separately and mentioned that we thought it a bit unfair given that we had had - occassions of discomfort and the manager agreed to extend it to our party. i didnt think we should have had to ask but it was organised in the end. overall i think the positives outweigh the negatives and i would recommend staying here again and i hope there isnt a heatwave while you visit nyc (as there was for us).',happy
id25656,' great hotel at a great location. front desk staff were pleasant prompt and helpful. the rooms are very well decorated and are comfortable despite being small. im about to eat breakfast at the restaurant; i hope it is good but at least it looks fairly affordable. oh yes amazing rate for being in manhattan. and the bed is super comfortable. parking is only a block away. there is no safe place to park the car while checking in however (i was told i could get towed.. how are people supposed to check in??)',happy
id25657,' if you want an exceptional location in nyc this is the place. the hotel is very clean although the rooms are small. if you are a traveler who needs a huge room? the price i paid was great for that area in nyc. it is in a very safe location with lots of businesses around and is about two blocks from times square. many people have commented on the rude staff but when i asked questions (and my needs are few) i was given directions in a courteous manner. i require very little as a traveler and would stay at this place again and again.',happy
id25658,' hotel is in a great location right on gramercy park. you can use the park when a guest. hotel is rather funky and wesque in that the management seems to think that humans can see in the ultraviolet providing only blue lights in the rooms. that said the litle restaurant in on the ground floor is operated by the same danny meyer whose fine dining restaurants have won raves and awards. this place bakes fresh daily serves wonderful french press coffee and offers charcuterie for lunch. wonderful',happy
id25659,' this hotel is close to the airport which is why i chose to stay here one night. we were not arriving in phoenix until --:-- p.m. so i wanted something close to the airport. however i should have spent a little more to stay somewhere nicer. the place looks like an office building. the front desk person could not tell us where the nearest restaurants were located. the room was dark (no natural light very depressing) and in great need of an update. the air conditioner did not work despite the noise. overall. this was a disappointing crowne plaza experience.',not_happy
id25660,' we stayed at the swiss during restaurant week and were very pleased. the location is great because it is on a street with a minimal amount of traffic but you are still steps away from the lakefront and michigan avenue. the staff was very friendly and accommodating. also the room and bathroom were very clean and the bed was comfortable. we would definitely stay here again. the only down side is the expense of parking but if you have stayed anywhere in the city you just realize that it is going to be standard.',happy
id25661,' the staff is very attentive continental breakfast is much more than dry cereal & toast-waffles eggs ham- oh my! the pillows are fantastically feathery & the pool water a perfect temperature! what a wonderful experience.',happy
id25662,' we visited this hotel from --st feb---feb ----. as soon as we checked in we encountered a problem. the man behind reception obviously had better things to be doing than doing his job. he was rude and coulnt wait to get rid of us. we got into our room and found the same problem as boston dec ---- did the room was so hot we had all windows open at all times. however the room was clean and tidy. when we travel we like to do our own thing however some things arose where we asked the staff for some help ie airport transfers which we paid -- dollars for. we booked the time of the transfer with the staff behind reception for -.--pm to go to the airport. at -.-- am we were woken from our sleep and being rudely asked why we were not downstairs! an honest mistake maybe??? our receipt stated that we were to be picked up at pm. the problem was how badly we were treated. we later went downstairs to confirm that our booking was still confirmed for the afternoon again this was to much of an effort for the staff and again were treated badly by the staff. i would like to say that it was only one staff member that was rude however they were all rude unprofessional and unwilling to help us. overall we had a clean room in a hotel with a good location. however if you would like to be treated with respect do not go to this hotel!!!!!!',not_happy
id25663,' i took my -- year old nephew to nyc in june. we looked at a lot of different hotels and short-term apartment rentals and finally settled in on the belleclaire. i more or less talked him into it but once we got here he loved it! since it was his first big trip away from home i requested a room overlooking broadway so we wouldnt be stuck looking on an alley. they gave us a huge corner room on the -th floor looking down onto broadway. the view was awesome! great location - right in the heart of the uws. subway and crosstown bus were two blocks away. there is a food market on the ground floor of the hotel that we would stop at and take something back to the room. very friendly and helpful staff. highly recommend the belleclaire!',happy
id25664,' nice staff but the place is well past its best. when we checked in our initial impression of the room was not good. the a-c was not really working and the fridge in the kitchenette would not close properly. the room was clean but needs updating. my wife could not sleep as we were in a double room and it was too hot with non functioning a-c. the positives : nice area helpful staff negatives poor parking( not enough) rooms are shabby will not be going back.',not_happy
id25665,' i stayed at the hollywood hills hotel for - nights this month and i absolutely loved it. i found out about the hotel after many hours of research and ultimately chose the hotel based on the positive reviews from tripadvisor. my main reason for choosing this hotel was to get a great view without paying an arm and a leg for a room and that is exactly what i got. our room was #--- and the views were spectacular. the room was open yet cosy and the down conforter and pillows was a great treat. really beats sleeping on those glorified curtains you get at most hotels. even the tiny shampoo and soaps they give you were wonderful. normally i just ignore those at other hotels but these were like ones youd get in an expensive luxury hotel. the balcony was my favorite part of the room. it was big and had a table and chairs and the view was great. i really cant express that enough. it was so nice to come home to a quiet room above the city and sit on the balcony and just relax before going to bed and waking to another day in the busyness of l.a. i also want to say how nice the staff was and how great the service was. the ladies at the front desk were so friendly and helpful and every person i came in contact with there were the same way. all in all i had a wonderful time at my stay here better than expected and will most definately stay here again in the future. in fact i wish i was still there! in all my years of traveling id have to say i enjoyed staying at the hollywood hills hotel more than any other place i have ever stayed at and believe me ive been to many hotels and many nice ones at that. thank you hollywood hills hotel for making my vacation a stress free and wonderful one!',happy
id25666,' first time in new york and i loved every minute of it. the hotel was in a fab location central to everything. staff at the hotel we found very friendly and helpful. room that we had was very roomy bed linen and towels changed every day. did not use the restaurant so cannot comment on it. all in all i would definitely go back to this hotel. no frills just a clean basic hotel and what more do you need when you are in new york as you only use rooms to sleep in.',happy
id25667,' the reviews i read were so good i had to see for myself. the orchard reminds me of the top notch european boutique hotels i prefer when in europe. the hotel is near the powell street cable car which is convenient; however we thought it would be noisy. the room also faced bush street and again we thought it would be noisy. surprise with the double glaze windows the room was plenty quiet. i would like to discourage people from going there so that the prices dont go up and so that i wont have a problem getting a room next time i am overnight in sf; but in good conscience i cant do that. the orchard is a great boutique hotel.',happy
id25668,' during my stay there were renovations going on but did not effect the quality of this hotel or my experience at all! staff was very helpful and friendly and location is perfect as you can easily walk to all of the popular neighborhoods!! it is right by the river with easy access to morning runs or kayaking on town lake. :)',happy
id25669,' they upgraded my room to one with a beautiful view of the bay. the breakfast buffet is fantastic. the employees are very professional. i had some drunk it is all about me types in the room beside me the first night but the second night was very peaceful',happy
id25670,' if location is your main objective when choosing a hotel the intercontinenal is terrific. if you are looking for a room you can relax in and unpack go someplace else. for a reason no one could tell me the hotel removed all drawers from all rooms in the old tower. we travel often and unpack as soon as we arrive in a hotel. i have never been in one where this was not possible. we asked to be moved to the new tower where there were still dressers but our room and bath there were tiny - fine for one person or a night or two stay but not for more.also some of the furniture and the wall paper were beat. i also dislike the lobby area. it is huge but there is room for only - close friends to sit and - of those chairs are hidden behind the stairs. they also charge $-- a day for wifi. maybe i am spoiled but most places we go it is free. we visit chicago several times a year and next time well find another place to unpack our bags.',not_happy
id25671,' we stayed in this hotel for -- nights and were well prepared for a basic room with no luxury amenities. however and though the price ($--- per night) it wasnt worth it! the only pros were a normal size room and a nice location. the list of cons is pretty long though... -- service- before we booked this property we read most of the reviews here and were expecting at least a welcoming staff - what a disappointment - during all our stay no one ever greeted us with hello good morning or good night . they didnt even bother to raise their heads from the tv monitor when the guests entered the premises. upon our arrival we paid cash and the owner gave us a bad face when we asked for a receipt. when we asked for the cupon we were entitled for on $- for -- free minutes using the internet- the representative (who should be from eastern europe) gave us a look like he didnt know what we were talking about and only after we insisted he gave it to us like he was doing us a favour. one of the worst services ever!!! (and we travel a lot). the same representative didnt even bother to help us in opening the main doors so we could carry our suitcases towards the shuttle upon departure. he just gave us a cold look however towards the scandinavian and russians guests he was very kind for some reason...unbelievable!!! another representative wasnt willing to help us make the call for the super shuttle back to the airport. though i said i will pay for the call- he insisted they can only call another specific company with whom they have an agreement with... he said the driver will help us with our suitcases- but he didnt nor did the other member from the staff as i have indicated before... -- room- we were expecting the brick wall with no natural light(which we got) and the smoky smell in the room (though it was supposed to be a non-smoking room) and the noisy air conditioner but we didnt expect to find dirty water in the toilet even after you flush several times (nothing was done during our -- days stay though we have made the alert few times) the were no water pressure in the shower no control between hot-cold water and a couple of times while showering the water just stopped all of a dudden and only returned after couple of phone calls to the reception and very long freezing minutes... the towels had stains on them (and only one towel for the hands- not a chance for - towels for - guests!) the linen werent change though usually after a week they should be. as a result of the above- i have received a severe infectious rash all over my face... moreover one of the lamps didnt function and the guy who came said he needs to call an electrician while as he only needed to move the bed a bit and plug it in (we did it ourselves of course)... the walls are pretty thin and since our room was near the door entrance to that side of the corridor we had loud noises all night of people coming and going back and forth towards that door and elevator. and speaking of which- though the previous reviews here- we were on the --th floor and didnt need to use the stairs even once- so hey i guess we have just managed to scrape another pathetic pro. -- location- though you are close to the empire state building and macy is you are pretty isolated at night from the main good diners restaurants and the lively theatre district. all in all though you are hardly in the room while visiting the magnificent nyc and though its accommodation prices are a killer- next time well save a bit more and-or reserve enough time in advance in order to have an adequate room with a polite staff and a proper service. thus if you can and if you value your money (yes $--- is not nothing!)- then stay away from the grand union hotel and look for a place with better hygiene and service (wouldnt be too hard)!',not_happy
id25672,' i was quite satisfied with our stay at the ashton overall. the room was spacious and very attractive the bed very comfortable and the bathroom quite luxurious. based on customer reviews i had requested a corner room on an upper floor and got a corner room on the third floor. it was very attractive but too close to the street so i could hear carousing on the street both friday and saturday evening late .. my only other complaint was the quality of the food at the restaurant. we had breakfast there on saturday morning and didnt mind the high price for convenience sake but the food was sub-par. i figured they would be able to do huevos in ft worth but the huevos were appalling .',happy
id25673,' i arrived late about --pm and had a cheeseburger at the bar. by -am i was sick and vomiting. after vomiting all morning i began to feel better but wasted a whole day recovering from food poisoning. by the way i am an infectious diseases doc and i didnt appreciate the manager doubting my diagnosis i probably can manage a hotel better that they can play doctor. defensive posturing was not the best way to make it up to me.',not_happy
id25674,' we arrived at -- pm and after a long wait without explanation there were no room available... and we had prepaid! two solutions : have an upgrade but we had to pay or wait - hour to have a room cleaned. we chose the second one. we dont think they had to clean it but to absorb the water from the defective toilet of the room. entering the bathroom during the night we had our feet wet and saw the toilet the black tape that repared the toilet. no coffee machine swimming pool closing at - or - pm. long wait for the elevators. dont park at the parking of the hotel but in the grant park parking! a little walk to spare --$. not the - stars worth!',not_happy
id25675,' great bar fitness center was sweet - rooms were clean and modern. location was great - right off union square. perfect spot for business travelers.',happy
id25676,' stayed here recently during the power outage in a -br suite. cool fabulously clean and for the most part quiet. it doesnt have the nicer finishings of the residence inn or the better bed but it sure did work better that our --+ degree house. towels are kind of thin; lots of noise from the railroad and freeway but really for $--- a night for two bedrooms it was great. that was during the power outage and a transit strike too plus there must have been ----- teenage girls in the hotel for the volleyball tournament. i was a few seconds away from a starbucks too.',happy
id25677,' we came for a wedding. it was beautiful. weather was nice tanktops and shorts afternoon cool in the mornings. the riverwalk was neat... not great for stollers pretty narrow. great restauarants down there... not impressed with the alamo... good to see but what you see is what you get... dont wait in line... go to the back and see the sights from there...',happy
id25678,' comfortable hotel pleasantly surprised by the restaurant. helpful staff --- but not the most friendly that i have experienced... except the shuttle van driver --- he was great.',not_happy
id25679,' this hotel really lived up to expectations. service was excellent and the views of the city from the top of the mark cocktail lounge cannot be beaten. i had the grilled cheese sandwich for lunch (this is mentioned on the hotel website) - it was superb!!',happy
id25680,' this was our first time staying in the affinia manhattan but it wont be our last we intend to stay here again and again. staff were fantastic booked a studio suite for - adults plenty of room very clean good size beds and bathroom. room service was promt and food was fantasic. we had a great doorman he arranged transport for all our shopping trips and nights out. hotel is just - mins from macy is so no problem when dropping back all the shopping bags also just --mins walk to central park. the affinia manhattan made our stay in new york magical.',happy
id25681,' so sad... the savoy had been a family secret. ideal location great value and while not the most modern of facilities agreeable to the eye with its french provincial-bistro feel and especially pleasing to the pocketbook. we had stayed here many times but not since the chain joie de vivre had sold it. it was with much (unfortunately justified) trepidation that i booked what was to be my last stay there. the changes were apparent the instant i walked in the door. free tequila shot upon registration the sign next to the cheap tequila declared. upon walking into our room the first thing i saw was a mirror with a little brass sign you are the star! across from it a mini-surfboard with a map of california on it. and there... in the same room containing the stodgy tired old world furniture were photographs of surfers and pseudo-famous quotes about california written on the walls. whoever decorated these rooms is completely colorblind! colors clashed with each other and old furniture competed (believe me i do enjoy eclectic styles but this was beyond redemption) with bedspreads not even the salvation army would accept and some kind of turf-like carpeting all encompassed in rooms with walls painted screaming yellow and vivid pistachio green. yeow! the savoy still has many excellent qualities. its location is unbeatable if you wish to be near union square. the staff is responsive friendly and extremely helpful. the price is still good (though i will be happy to pay a few dollars more to stay elsewhere... and heaven knows san francisco has so many excellent choices). they still offer free wine cheese and fruit to their guests between - and -pm. the old bistro-style restaurant has been replaced with a hip and extremely successful vegan restaurant... millenium. other things to keep in mind... the windows are not double-paned so even on the -th floor the noisy street sounds are ever-present. joie de vivre has opened a new hotel just a few doors down that will probably be my san francisco home-away-from-home from now on: the gorgeous adagio.',not_happy
id25682,' i stayed a few years ago and it was not that great i decided to give it another try and was very !! other then the cold lobby everything else was wonderful!!',happy
id25683,' for location on fisherman is wharf this hotel is hard to beat. staff was courteous and helpful. but for a sheraton we were disappointed. the room was ok and bed was comfortable but the bathroom area was very tight and not much counter area available. biggest complaint though was how loud the street noise was! our room was street level first floor and we heard every single cable car bus car motorcyle and persons talking that went by... all night long... it is incredible to think that after having undergone a recent rennovation that they forgot to do something about the street noise. a cable car or bus would easily drown out the tv. i expected alot more from this hotel. if i were planning a future visit to san francisco id stay elsewhere next time.',not_happy
id25684,' stayed - nights (june ----- ----) in a king room on the -st floor. there was no view just a courtyard of windows - but that didnt matter because we were sightseeing from morning til night and i was too tired to care when we were finished. if you need a nice hotel in a great-safe location with a clean room & free breakfast - look no further. we got a rate of $--- per night through the hotels website - and when you factor in the complimentary breakfast - that is a pretty good deal. there is plenty to eat - not just danish & coffee. they had hot cinnamon rolls cold cereal carton milk eggs (scrambled or omelet depending on the day) bacon or sausage (depending on the day) biscuits and gravy (daily) and then breads english muffins and bagels. if this doesnt work for you there is a denny is literally right around the corner - as well as a walgreen in case you need pop-water medicine sunscreen snacks toothpaste film developing socks - or anything else you forgot or think you might need. the turnaround for the powell-mason is only - blocks from the hotel. you can pay $- per way per person. or buy a --day unlimited ride pass for $-- per person. we chose this option which gave us no excuse to explore the city more. overall a great hotel - no complaints! the rooms were big & clean. had in-room safe iron ironing board coffee internet movies video games etc. there are - computers for internet access just off the lobby that are available ---- at no cost. great for printing boarding passes for the flight home booking tours researching restaurants and attractions - and checking your emails from home - as well as sending the standard wish you were here email to the folks back home.',happy
id25685,' spent two nights here after reading other reviews and throughly enjoyed the time here. hotel is small and immaculate. staff is attentive to needs. one suggestion book a room that does not face park. neighborhood still a little iffy but close enough to downtown and inner harbor. used their town car service coming in from bwi. even with three changes in arrival time thanks to airline chaos the car was ready at the airport.',happy
id25686,' i highly recommend this hotel. we found the place by chance and we were so to have stayed there.',happy
id25687,' room was very attractive and kept very clean. comfortable bed and room had refrigerator microwave coffeepot and iron-ironing board which all came in handy. the room rate was a good value and the staff was very pleasant and helpful in directing us to sights to see and places to eat. very close to things and easy to get to. would certainly go back.',happy
id25688,' the room had bed bugs. what more can i say? guess you get what you pay for. the area seemed like a nice area. please dont make the costly mistake that i made. it is a memory id like to erase.',not_happy
id25689,' we spent seven nights at this hotel. the first impression was the friendly and efficient atmosphere. the next impression was the cleanliness and spaciousness of the room. we were in a standard room and yet it had a sofa large bathroom and amenities that made it seem more like a little suite. the third impression was the excellent location. the hotel was quiet when you were in your room and wished to rest but in a two minute walk you could be in the thick of the action or on public transportation to any district in the city. the free nightly wine reception and morning coffee were each an unexpected bonus which served to allow guests to meet and mix with other guests.the restaurant adjacent to the hotel was excellent. we had three meals there and each one was superb. the concierge service was constantly used and was also excellent. this hotel bordered the italian north beach district to which we were able to walk for many excellent meals. grocery and drug stores were very close by to make necessary purchases of food etc. to take along on lengthy bus tours. we will certainly stay in this hotel again on our next visit.',happy
id25690,' travelled with my husband and two daughters aged -- and -. the location of the hotel is fantastic walking distance to all shops restaurants union square the bart and the cable cars. the rooms were clean and the girls slept on a pull out sofa bed which they said was comfortable. staff were friendly and helpful. our room was fairly quiet for a hotel right in the middle of a city (we were on the seventh floor at the back of the hotel). i would recommend this hotel as one of the best value for money for its location.',happy
id25691,' me and my friends recently visited your boutique hotel and we were blown away by the experience. the place is beautiful the staff was amazing – everyone had a good time. the young lady from the desk was very helpful and charming. i can’t thank you enough for attending to everyone so wonderfully.',happy
id25692,' i just returned home from a stay at the springhill suites. well i must say dallas has been hiding this gem for too long!! it was not a multi billion dollar resort but provided service and food that you would expect from a property charging hundreds more per night. overall the experience we had was amazing from the smiles that greeted us at checkin to the full breakfast i had an amazing trip. if you find this property anything but astounding i will be shocked.',happy
id25693,' as other reviewers have noted this hotel sets the standard not just for indianapolis but for being one of the best chain (hilton) hotels in the country. huge luxurious rooms; staff who are willing to help with requests from the banal (more towels) to the sublime (babysitting!); amazing indoor pool - gym - spa combo; and outstanding business environment are all in the hotel is favor. in -- weeks of staying at the property i did have a couple of billing glitches at the property (double-billed once billed a no-show fee for a reservation i honored) but both were quickly resolved. i found the rooms next to the elevators to be annoyingly loud - this applies both to the hotel elevators and to the high-rise elevators which take residents to the condos above the hotel. it is worth asking for a room away from the elevators.',happy
id25694,' i recently stayed - nights for a work meeting and the hotel is ry nice! it is brand new and the rooms are tastefully decorated with lots of high tech features like floor lights that automatically come on when you get up in the dark. i had a beautiful view of downtown dallas. we had a great meal at bobs steakhouse. the filet i ordered was perfectly cooked. our meeting room was great. our event captain adrian was fabulous and our server edward made sure we had everything we needed. the food and beverage during our breakfast and lunches was really good. our group commented that all the meals were delicious. i hope to get to stay here again. great place.',happy
id25695,' this is really an excellent option for a fenway trip. if the sox are not your sole or main reason for going to boston though i might consider something a bit closer to downtown or near the prudential center where there is much more happening. everything is easily accessible by the t which has an entrance quite litterally just steps from the lobby. and on game days and for games it is exactly where you want to be. but if you like a greater choice of restaurants and activities very close to your hotel this might not be top choice. the room was outstanding and the amenities are very nice. quiet rooms despite the hustle and bustle (and turnpike) right outside the door. the restaurants are fine although the types of dining styles are not extensive and a bit pricey. there are a couple of places in immediate walking distance but youll want to take the t for some variety. (although boston beer works turned out to be a very great option and no wait except before and after games.) the fenway view room was as advertised although it is not exactly a view into the park. but it is still neat to look over there on game nights particularly. you can sit at your window and watch the tours on the green monster. at the end of the day the staff was great -- were not demanding but the few requests we had were easily accomodated. i did notice however a little bit of indifference by the front desk staff (some were very young and seemed to be in their first service industry jobs -- i guess that is par for the course in a city of so many college kids). i happened to be in the lobby a few times right around check in time and got to witness the handling of guests being told their rooms werent quite ready yet and it was clear that this is both a common occurrence and one to which the staff has heard everything so often in terms of complaints that they are a bit tuned out. still by -:-- the lobby was clear. lots of great touches in the room. (would have liked a coffee maker though -- is that permitted in mass?) housekeeping staff was great. bell service for storing luggage was immediate and easy. id definitely stay here again if the red sox were the key reason for the trip.',happy
id25696,' it is not an ordinary hotel fairly small with original decor in the lobby and rooms. the stay was good few blocks from everything but then i checked my credit card and saw unauthorized charges i am still fighting for. i would return to this establishment for the location and stay in general but due to the bill issues i wont.',not_happy
id25697,' everything was perfect -- the room was available at -- am when we checked in and we got a free upgrade to a king-sized bed in the room. at --am we got a complimentary glass of champagne in the lobby ... a perfect start to a girl is weekend.',happy
id25698,' i was actually pleasantly suprised by hotel pennsylvania! i stayed here with my college group in march and after reading the other reviews on here and seeing pictures i was actually petrified about staying here! first off this hotel is in an amazing location as it is directly opposite madison square gardens and literally a - minute walk from macy is and other shops. time square is just a few blocks away too. if youre looking for a luxurious and relaxing break then maybe this isnt for you but in new york is there really need to stay cooped up in a hotel all day? there is so much to see so why spend lots on a room when your not there! ok so it is all a bit dated but i would definately visit again. our bathroom had a bath with shower which was very clean... apart from a few hairs on the corner of the bath... other classmates had rusty plugs but it was clean. our room had - beds which were all fairly comfy! when we had adjusted to the time difference we slept fine. however with the hotel being in such a good location all we could hear all night was taxi horns! so overall the hotel is fine! id much rather spend money shopping than on the best hotel! there were no cockroches no rats no cracks in the ceiling no mould on the walls no rust in our bath and no coffin doors (as other people as referred to them). the hotel lobby is very large and is probably the best part of the hotel. there are comfy leather seats too. there is - shops and a cafe too which are all reasonably priced... however i suggest buying souvenirs from china town or somewhere cheaper... the hotel will charge $-- for a t-shirt but at china town you can get - for $--! one of the shop owners was very friendly and informative and really made us feel welcome in new york! to the left of the hotel is europacafe this was great for breakfast as they had a huge selection of fresh food which they cook on order including bagels pancakes and oatmeal and the staff in here are very friendly! i would reccommend ice skating at the rockefeller centre this is great fun and really good to watch the more experiences skaters. this is really cheap too. i would also suggest a coach tour we had an amazing tour guide which stopped off at different places over new york such as trump tower the world trade centre site and central park. this gives you a great understanding of what youre actually seeing! for theatre students i would recommend visiting radio city hall; tour guides take you underneath the stage and show you the mechanical side of the moving stage area. and you must eat the four foods of new york!...pizza cheescake hotdogs bagels! new york is a truly amazing city! and when i go back i would seriously consider staying in hotel pennsylvania again!',not_happy
id25699,' worth considering. just a block from a hilton. the hilton has a grand lobby large ballrooms and more services but costs far more. this hotel has a very ordinary lobby but the rooms are just as nice as the other hotel. the breakfast restaurant is on the top floor and has a great view. the location of this hotel is convenient to the convention center and other attractions as well. but the neighborhood could be better a nearby building has -- hour security for its parking lot and i witnessed the police arrest a street person nearby.',happy
id25700,' we had a later than normal check in with no complications. the night desk was friendly and offered information on alternate transportation options as we were in town to party locally. quiet room and location. excellent parking as well.',happy
id25701,' my experience was also consistent with the other reviewer is comments. i stayed in the wow room for - nights on business and expected wow for $---us - night. although the room was large it lacked charm and creature comforts and felt too cool and forbidding. room was very minimalist without usual comforts you would usually expect- toothpaste shower cap etc. the wireless is intermittent and unreliable given there is no business centre. the staff are unhelpful indifferent and often borderline rude. my partner was attempting to call the hotel from overseas with no answer on the phones for - days at front desk. the rooftop bar is probably it is only redeeming quality as unless you are staying downtown for a reason there is nothing much happening closer than a $--us cab and --mins traffic on the freeway. the food in the restaurant is hit and miss as is the service.',not_happy
id25702,' thank you to mr. sean casserly & the staff at fs philadelphia. amazing service decor & food.. literally not one problem and in the hotel business that is rare. will be back.',happy
id25703,' good hotel great location and the staff is very flexible. easy to make reservations and book dates. i travel frequently and the hotel is no headaches and low maintenance as it relates to the typical travel problems we all encounter with hotels. definitely a winner.',happy
id25704,' if you have a car the location is good. its a small clean hotel . nothing special. the breakfast is very basic and served in the lobby. you just take a tray and then can just eat in your room. the best were awful. toooooooo soft. i was sharing a double with my daughter and it was so bad. every time one of us moved the whole bed would shake like a water bed.',not_happy
id25705,' i found both the front desk staff and concierge very disinterested and unfriendly. our room faced the city and the main railway line runs just behind the hotel meaning bells constantly ringing. the wardrobe is located in the bathroom which is rather inconvenient. also no shower cap provided. the only restaurant is the elephant and castle which is pretty basic. the location is quite good for restaurants and attractions.',not_happy
id25706,' the broadway plaza hotel is great. it is always a risk booking a hotel in nyc you never know what youre going to get. well i must say i was very pleased. we stayed - nights. the first night we booked a jr. suite and were very pleased. lots of room huge bathroom fridge (not in the bathroom) and sitting area. the second we had a standard king bed room. again nice clean room with space to move around. beds were comfy free breakfast was adequate and staff is incredibly pleasant and helpful. everyone from the doormen to the front desk staff and housekeeping were friendly helpful and chatty. the only negative was the girls in room next to us on night - were loud. not sure if it was minimal room soundproofing or they were just inconsiderate. either way hotel staff was cooperative and helpful in quieting them down. i would not hesitate to stay here again.',happy
id25707,' just stayed there the property is in like new condition location is excellent can walk anywhere and property does its best to be green. an excellent choice. not a great excercise room though but there is plenty of walking to be done in san francisco',happy
id25708,' our fifth stay was as fantastic as our first stay in this superb hotel which is a brilliant and award winning makeover from boston is notorious old charles street jail (which was court-ordered to close several decades ago because of overcrowding). the comfort of the rooms world class quality of the food outlets and especially the excellent level of personal service will continue to bring us back to the liberty hotel again and again.',happy
id25709,' we booked this online mainly because of price. with two small children and a bun in the oven we were looking for places to cut expenses on our family vacation this year. we were pleasantly surprised with this property and their super helpful and friendly staff! yes it is not a hilton with all the frills and extras but it was a nice place to stay. we stayed three nights. overall it was clean although the carpets could have used a good shampooing. the beds were comfortable the bathroom was clean and our girls loved the pool. the breakfast offered many options and our girls got such a kick out of making their own waffles. the seating area is a bit small and we ended up just taking our food back to our room each morning... if we would have just gotten our bust our of bed a bit earlier that would not have been an issue. a major plus old town is just a short walk away. tons of restaurant options unique little shops and things to see. again our - and - year old girls had a blast wondering around and letting out some pent up energy. other major dining chains are in the area only a few minutes driving time away and a mall too. immediate freeway access and you are off to where you need to be. we loved our stay there. the price was right and the atmosphere was just right for our family. we will most definitely be back to this property on our next jaunt to san diego. it was quiet and homey. we loved it! the only cons i can come up with are as follows.... but they are hardly anything. parking: it is not plentiful in this general area. go ahead and take the underground parking at this property... but be forewarned: it is tight! smaller vehicles only! eeek! lol the carpets were on the dirty side and i would not have let a baby crawl on it. it could have used a good shampooing. and finally the breakfast area had limited seating. you still had access to the food but we ended up going back to our room with breakfast each morning because we got up on the late side. hardly anything to not consider this property over. it is great! i totally recommend it! :)',happy
id25710,' we visit family in the dc area frequently and we happened upon this hotel once and found the accommodations to be one of the best at which weve stayed. we happened to upgrade from an expedia reservation and ended up in the penthouse. beautiful room and view. the rounded contour of the rooms fireplace and view were fantastic. just wish we were staying longer than a weekend. staff were all very helpful and efficient too.',happy
id25711,' i stayed at the langham boston on friday july --st with my parents and my sister and her husband. we were all attending a wedding of a family friend. the newlyweds stayed at the hotel as well. it could not have been more fantastic and my family had nothing but praise for the hotel. it was all the little things that impressed them. my mom loved the slippers my dad loved the eggs benedict and my sister and her husband were going to steal the mattress with all the bedding. they said it was the best night sleep they had gotten in awhile! we had impecable service from juan the doorperson neil and the entire front desk crew to the very attentive cafe fleuri staff. i would like to give a special thank you to marianna the guest relations manager for making my family and friends feel so welcome and appreciated. the langham boston has an excellent product but it is the high quality of service that sets them apart. their staff is welcoming sincere and more than accommodating. we will all definitely be back to stay! thank you all so much!',happy
id25712,' we visited fort rapids in may ---- and again labor day weekend - it is a great getaway that is fun for all ages - we were travelling with two toddlers - yr old and -- yr old. the hotel is a western themed resort and for labor day weekend they had a hoedown celebration which included a bounce house (free!) mini golf kids karaoke petting zoo (free!) pony rides cornhole tournaments pig roast country band (very entertaining) country dancing etc. we always enjoy water activities but the added extras made this vacation one of the nicer vacation for all of our kids. if you are looking for other activities besides the waterpark you might want to check with the hotel to see what weekends they are offering the outside activities. the hotel staff was very helpful and friendly. the lifeguards at this waterpark are very friendly and extremely professional. it was a pretty busy weekend but these young adults attitude toward their jobs was quite impressive! my kids even noted what a great jobs these guards were doing. the only line that can takes some time is the black out pass - this seems to be the most popular ride at the park. . couple of things i would highly recommend any visitor of this resort - if you go to the arcade check out the photo booth - for - bucks you can get a gold charm with your picture etched on it - great souvenir and a decent price. check out the claw machine in front of the restaurant - you could win your dinner.',happy
id25713,' stayed there in april ----. strange place this. it is got an amazing history i think i recall that every us president since ---- (ish) has stayed there. quite a claim! however presidents notwithstanding this place was recommended to me by my mum! shed stayed there on holiday two years earlier and loved the place. i must admit that my view of the place was clouded by the freak snow conditions (state emergency) that hit just as i landed at logan and stopped just as i got the car to the airport... it is good for the back bay area but is a bit of a trek into the city. definately past its prime though and needs an awful lot of money spent on it to bring it up to the standards of the marriotts in the area. however it is an old building so from that point you have to give it some leeway. the staff i found a bit standoffish (though new england does have that reputation - sorry!) and cant really single out a single person who was overly helpful. food is ok must have been lucky with the room but the bathrooms (- for some reason!) are very small. so all in all fascinating history but maybe the marriott next time...',not_happy
id25714,' stayed two nights. as others have said small reception area small rooms but all very pretty. staff was very good. location was outstanding for what we were doing -- theater and getting married at city hall -- all within - blocks. we enjoyed the restaurant: had a couple of breakfasts and a dinner. even if you are not a vegetarian try the lentil cake entree if available. excellent. as for the noise: the rooms seem to be excellently sound proofed. we were on the --th floor facing the construction zone. the first night there were back hoes working but unless you really tried to listen for it it was not discernible. the second night however about -am they started up with some machine that let out a powerful whine and a little later loud jack hammering. so until that project is done it appears it is just the luck of the draw for what the work schedule is for a given evening if it is going to be a factor.',happy
id25715,' we wanted a central hotel which was affordable and we got it!! you cant get more central than this --- blocks from union square and all that it has to offer! small hotel with small rooms but really all you need is a clean room yes??!! reception staff were excellent on check in a tiny bit pushy on the bus tours we were there for - nights and we were pushed a - day hop on hop off your? obviously there is commission given for the tours. anyway a polite decline and that was it! would ---% recommend this hotel and hopefully...... i will be back!!!!',happy
id25716,' stayed in the metro hotel in november for - nights as part of shopping trip i went on with my sister. the hotel was booked as part of a package deal so we had our reservations. the best thing i can say about this hotel is location location location!! it is within walking distance of all the major sights shops tourist attractions etc. the hotel itself is also very lovely. check in was effortless the staff so friendly and helpful offering recommendations and trips etc. the room was very big for new york standards. the bed was comfy the ensuite was perfect the room in general very clean. the rooftop balconey is lovely you can sit there and gaze up at the empire state building which this hotel is in the shadow of. the buffet continental breakfast included was pretty good too. great way to start the day and guests have access to free tea and coffee in the breakfast room all day should they choose. we didnt spend a lot of time in the hotel - - days isnt much time in new york but what time we spent there was faultless. the noise on the streets from traffic etc wasnt too bad either so sleeping at night was no problem. were already looking into going back and hotel metro will be our hotel of choice when we do!!',happy
id25717,' clc rate again we paid -- bucks. remodel going on and the rooms are nice. they need more signs and to make more coffee....they ran out by - by the front desk and never got more!! bar was clean rooms were great never ate. good locatn if you are going to a game or downtown like us. -- mins from downtown.',happy
id25718,' the staff was extremely helpful and accomodating. the apartment gives you the at home feel in a great location for business or leisure. i would definetely stay here again.',happy
id25719,' my wife and i stayed at the drury inn in san antonio in oct. ----. we especially liked the roof top swimming pool and hot tub at sunset. it was nice to look out over the city as the sun was setting. we had great accomodations. we origionally were given a room not on the riverwalk but at our request we were switched to a room overlooking the river. we liked the hour in the lobby and enjoyed the social time there with other guests. it has a beautiful view of the river. the breakfast was nice and we enjoyed the hot waffles that you make right on the spot so that they are piping hot. all in all it was a really nice room and stay. the staff was most friendly and helpful. we will definitely stay there again. we love the restaurant too!',happy
id25720,' recently stayed here for one night ok but a bit far out for our liking.room was large but very bland.as we were only staying for one night we didnt have much contact with the staff but they seemed quite friendly.if we went to boston again we would look for somewhere a bit closer to the centre and with a bit more atmosphere.',not_happy
id25721,' we paid a pretty penny for a mediocre room in this odd hotel which has all the ambiance of a football stadium. (indeed the stadium comes to you in the lobby with mammoth tv screens playing either sports or violent police programs--so appropriate for families!) the hotel is not within easy walking distance of many decent restaurants--speaking of which if you do stay here do not ask the concierge desk for any help with anything! youll do better finding places at random. one restaurant we were referred to was a real dive and teeming with teenagers (seriously: dozens and dozens of them!). another when we asked for a breakfast recommendation (how hard is it to make a decent breakfast?) was actually not open when we got there and when it did open it was truly the worst breakfast we ever had.',not_happy
id25722,' i stayed here last year for a business meeting. we did it again this year but i wish we had not. i just dont like this hotel. ive given it two chances even though i sort of knew better after last year. all of the stuff i am going to complain about is stuff that should not be allowed to happen period. that is does is very troubling. last year i wrote about a few significant annoyances including that the bathroom is in the bedroom and the toilet is in the shower. this year is review will unfortunately be worse for other reasons. i booked a king room well in advance and the hotel confirmed a king room in writing. when i arrived however i was told that there was no king room available and furthermore that the hotel apparently had chosen to ignore my request because i was part of a group. what? who confirms a reservation in writing and then without any notice ignores it? and what does being in a group have to do with it anyway? do they think that people in a group deserve second class treatment? i hope not but i think so. although the clerk insisted that there were absolutely no king rooms available she nevertheless managed to find one after i demanded to see a manager. the clerk went in back and then returned without a manager to say that she had a king room after all. i hate this game-playing stuff and will not patronize hotels that engage in it. it should not happen. there is no excuse. honor your confirmations and dont confirm what you dont have. i won the room battle but ultimately lost the war. i even wonder if it was purposeful? i was assigned room #--- which i would find out later is directly over the bar -- you know the bar with loud music well into the wee hours. great. and because the hotel was fully committed i could not be moved to another room. how in the world can a hotel that charges a lot of money rent a room like this to anyone under any circumstances? people sleep in hotel rooms. they cant do that when the music one floor below is blaring. when i complained at checkout the clerk nodded in a way that conveyed that shed heard this complaint before. but does anyone in charge do anything about it? no. im sure there is some other unsuspecting soul in #--- right now. people should at least be warned and given a chance to refuse the room. another problem: the desk chair in the room was obviously broken. they repaired or replaced it immediately after i reported it. i just wonder why no one saw it before i reported it? some minor annoyances: there is no coffeemaker in the room and the bath soap is liquid. they used to have nice kiehl is products but those are no more. now there is some unnamed cheap crap. as i said last year and as other reviewers have repeatedly pointed out the rooms are small and poorly designed. a toilet in the shower? really? ive thought about this some. i think they tried to make older smaller bathrooms bigger and nicer without any structural changes. well they are bigger but not nicer. dont stay in a room here with anyone you dont know really well. now for the good things. it wont take long. as i said last year the conference services including the meals and snacks are handled well. the hotel is location is great. the place is clean. the beds are comfy but that doesnt mean much if it is too noisy to sleep. there are plenty of other better hotels nearby. i should have stayed at one of them. i will not stay here again.',not_happy
id25723,' the staff at the hotel are very helpful and professional. we are in the area for our -- th wedding anniversery and they made arrangemnts that were over the top. i am very pleased that we chose this hotel on our journey.. hats off to spg...',happy
id25724,' we were at this place for less than a week & were not too satisfied. we ve had trouble with our wifi connection & called the front desk for help. the woman & the supposed evening man supervisor-manager had a total attitude. the woman was very unprofessional and very unknowledgeable about her guest approach. not very welcoming either by phone or personal. not very content dealing with her so i requested for the manager which i thought was going to murder me for assistance about the wifi. listen you two working in service industry takes severe professionalism. do not make us feel like we are burden when we call for anything. oh & by the way thanks for just hanging up when we called beforehand to make sure our reservation went through. you are awesome! this department needs to be thoroughly looked at by the owner. on the other hand concierge & the luggage guy are friendly and accommodating & i dont have a single complain. my room was kept immaculately clean by our housekeepers which i am about. now the question is would i go back or recommend this hotel to all my friends family & co workers? no i never will. i would rather spend a little more for a better service next time im around the city.',happy
id25725,' i arrived at this hotel late at night and my first impression wasn’t that good. for starters the property is massive and it reminded me of a holiday complex where everything is spread out and not terribly well signposted. i was half heartedly offered to be shown to my room but no one was about to do this and as i didn’t fancy the wait i walked off to find my room alone. luckily i have a good sense of direction! i found my room ok but it was a good - minute walk lugging suitcases behind me. however if you do not have a good sense of direction then get someone to take you to your room! the room itself was ok. i’d put it at - star max. it was clean and tidy but had an old fashioned tv and some old fashioned décor. but it was fairly quiet and the bed was very comfortable so in terms of what’s important to me in a room this worked well. i was at this hotel for a - day convention and the convention centre was ok – it’s very difficult to score convention centres because they just need to have easy access for goods and plenty of room for stands and booths. and this one had both. the staff on site who get the crates inside from delivery vehicles were the best i’ve come across in the us – very helpful non union and willing to go the extra mile to help out the vendors. they made the convention stick out for me. other areas of the hotel that grew on me were the facilities. the pools were good and usually quiet and the gym was quite good. the gym was poor in cv equipment but good in weights equipment. this is unusual in a hotel as it’s normally the other way round. i would suggest if you want a cv workout you need to go when the gym is quiet. there were cafes for coffee on site too which was also good. once i got used to the layout the hotel grew on me so my first impressions were elevated. however the worse thing about the hotel was its location. it was a good taxi ride or bus to san diego centre which was a nuisance and it is for this reason i would not stay here again. however the hotel was very good value so if saving money is your main pre-requisite this hotel will suffice. as they say – you pays your money and you makes your choice!',not_happy
id25726,' the mccormick hyatt is convenient for a convention but has some staffing issues. the doormen do not try to hard to flag down taxis for the guests. in fact they seem to spend too much time talking amongst themselves while the line for taxis grows ever longer. the staff that make the coffee in the little store between the lobby and the shor restaurant do a very poor job are slow and not customer friendly. the rooms are fine and the cleanliness is good',not_happy
id25727,' stayed for two nights leading into the weekend. staff were very helpful and pleasant as well as courteous and very friendly. room was very good and the breakfast was excellent. i would definately stay there again.',happy
id25728,' terrible hotel. worst rooms and staff. nothing was working propetly. internet was rare and phone would go down any time. hotel staff is not cooperative at all. breakfast sucked. they had breads that were expired days ago. pathetic rooms. entire hotel was dirty and stincky.',not_happy
id25729,' easy customer service opportunity that was missed. my husband and i just got married - days ago and wanted to spend our honeymoon at the fairfax since we have been there many times before; and even were engaged while staying there. several days prior to our check-in i e-mailed the hotel manager through the hotel is website explained that it was our honeymoon and requested a quiet room within the hotel as a courtesy since we are frequent customers. i never heard back from the manager and upon checking in we were still dressed in our wedding attire---and no one congratulated us nor offered any sort of recognition of our special celebration----obviously no one cared. we got to our room and noticed that our request was ignored- we were put into a room right across from the elevators---so much for quiet---there was traffic back and forth in front of our room at all hours. i haplessly looked around the room for a complemetary bottle of champagne or even flowers from the manager- nope nothing! i can understand that the manager wouldnt care to help us celebrate our special day if we booked through a third-party vendor but i specifically booked through their website in the hopes that our celebration would be made special by staff that cared. lesson learned. repeat customers obviously are overlooked. i have had many friends travel to hotels on a first-time basis for their honeymoon and receive not only congrats at the door- but comps from management to help celebrate their very special time. i think that although this has been our staple go-to hotel in dc; this will be our last stay.',not_happy
id25730,' ive stayed at this hotel - times over the past -- years and find it very suitable for what i need when im in new york. this hotel is all about location location location. there really isnt a better place to stay in nyc and the village and surrounding neighbourhoods are perfect. after a day of sightseeing-shopping it is a great place to retreat too. you really feel like youre a local when your walking around. the hotel rooms are very small and if you get an internal room which weve had twice. this can make them dark and abit claustrophobic. we have stayed in a front facing room too but these are noisy and we found it very hard to sleep. the art deco theme in rooms is nice and the bathrooms are clean and have everything you need. there is a tv docking station hairdryer and safe in rooms but no tea making facilities or minibar. the only negative i really have is that everytime ive been the hallways have always looked really scruffy and in need of a paint. the subway is about a -min walk away. im sure ill return to new york and when i do ill definitely stay here again. i cant think of a better place in the area for the price.',happy
id25731,' the room was nice - double beds - washbasins one inside the bathroom and the other outside which makes it convenient. cable tv fridge and microwave and iron and ironing board. a fairly good sized parking lot. the breakfast offered is orange juice and coffee (with powdered creamer) and small prepackaged buns and it doesnt change. pch is a busy street but didnt hear anything from our room our window was facing the parking lot. the other rooms had miserable views though. a relative stayed in a suite the sofa bed didnt have a mattress they provided duvet covers to act as mattress and when we complained they gave an additional bed. all in all it wasnt too bad staff wants to cooperate.',not_happy
id25732,' my husband and - grown sons stayed here for - nights during the -th of july. we booked a single king room and a double bed room. we loved the area and the hotel was very nice. comfy beds and nice decor. we ate in the restaurant for breakfast a couple of mornings and service was great and the food was good. staff was very nice and friendly. it was not a cookie cutter hotel like the hilton or marriott it was very unique and made our stay very pleasant!',happy
id25733,' i managed to snag a room at the blackwell at a discounted rate and i have to say it was worth every penny. the rooms were immaculately kept and everything was spotless. this is within walking distance of pretty much the entire osu campus but beware as it is nowhere near downtown columbus. there is shuttle service to and from cmh airport but it only runs every -- minutes (though reasonable at $-- -- a taxi ride costs -x that). free internet is an excellent benefit. fitness room was alright nothing spectacular. room service was surprisingly affordable and worthwhile -- except the pea soup (way too salty!!). i would stay here again if i was in need of a hotel in proximity to the osu campus.',happy
id25734,' i had a bad experience here. i checked in early am as i went to a trade show. my room wasnt ready yet so i didnt get a key but they checked me in and took my credit card for incidentals. i left my bags and went to the show. i returned that evening to find my room was no longer available they gave it away. there was a huge trade show that week and they had trouble finding me another room at area hotels. they asked if i wanted to stay in new jersey. what? i was going to a trade show in philly! after an hour they found me a room at the hmm fancy that the crowne plaza. so they did put me up but why didnt they just call their sister hotel immediately instead of making me wait and think i had nowhere to sleep? they ruined my night and impression of that hotel.',not_happy
id25735,' we had a one bedroom suite with a king bed. the hotel was clean and the concierge was extremely friendly and willing to help with restaurant choices and things to to in the city. the room was spotless and although the decor was a little dated it certainly didnt bother me. the hotel was in a great location: steps away from the south congress bridge (the bat bridge!) only a short - block walk to -th street and all if its craziness and tons of wonderful restaurants nearby. (try cafe crepe.. delish and only - blocks away). overall highly recommended.',happy
id25736,' this is not ultramodern but it is lovely. it is our favorite place in seattle so far. cookies at checkin awesome staff great restaurant. the rooms are clean and comfy and they have wall mounted soap and shampoo dispensers.no waste.the rooms are very nice good gym and computer access. we loved our stay.',happy
id25737,' stayed for - nights just to see the sights of boston the hotel was clean and very close to the t station. would stay here again.',happy
id25738,' staff at reception didnt seem terribly friendly but other employees encountered were nice. the rooms are small but modern clean and functional. air conditioning units are mounted at the window so if you need it running it can be too noisy for some. if your room is located to the back street noise is not an issue. the wifi is flaky and slowish but it works. there is a huge load of channels including many hd ones on tv. but the most important thing should be the bed and that was heavenly. the location hardly could be any better since the hotel is just -- minutes walk from penn station.',not_happy
id25739,' my husband booked this hotel thru expedia and got a somewhat good deal. when i went to check in the guy (winston) at the desk was extremely friendly even though the check in process took several minutes but it was worth my wait. i was upgraded to a better room with partial view of the city late check out and complimentary breakfast for -. i find that the room was ok my expectation for the room was higher seeing that it was the waldorf after all. the beds were comfortable. the ac could not be adjusted either on or off. the bathroom was clean. people were generally nice. i would stay at this hotel again.',happy
id25740,' obviously the place is on the cheap side so you cant expect the four seasons. but even for the price this econolodge is a little rough around the edges. the breakfast area is tiny -- two tables eight chairs. but there arent that many rooms so getting a table wasnt a problem the sunday morning i was there. there was little water pressure in the shower and no cold water in the sink (although that may be attributable to ---+ degree weather in austin lately). but we didnt find any bedbugs and it was quiet enough.',not_happy
id25741,' i spent a lot of time searching online for a boston hotel that was both centrally-located and reasonably priced. such hotels are apparently few and far between so i was to find chandler inn. it met all my expectations- the staff were friendly and helpful the room was clean and pleasant and the location was perfect for us- within easy walking distance of restaurants attractions and public transit. the surrounding neighborhood was pretty and quiet. id definitely stay here again!',happy
id25742,' we stayed in this hotel for - nights over spring break. although it is a little out of town it is easily accessed off the i--- and is located near a large number of shops (wolfchase mall) restaurants and a theater complex. good rooms and indoor pool. fairly limited breakfast. overall a pleasant stay in a nice hotel.',happy
id25743,' stunning views excellent service and very good food describe brunch last sunday at palmer golf course (a sister property of the resort at la cantera). a grand view of the --th green is just outside the restaurant which is appropriately decorated in tx hill country style. our wait person was mackenzie speake she did an awesome job as always by greeting us with a smile and ensuring that our lunch and visit was perfect. the menu is generous with several selections including appetizers and desserts. the food quality and preparation are what would be expected from this type of property. cost was appropriate not expensive. great experience every time!',happy
id25744,' not luxury but will do for a quick stopover. lounge area tired look needs renovation. good location quick walk uphill downhill to the pike is mkt area. bed is the best comfort but carpet furniture not pristine. not easy to sleep well as there are weird structural or machine noises during the middle of night feel like im still on a jet ugg! very few bath products hate when they dont even supply shower gel. only shampoo conditioner & lotion. no bathrobe. there was a bowl of fresh apples on hall table --rd floor where i was first assigned a room (turned down this room as it smelled musty & of stale smoke). no apples on --th floor hall table. take the short flight by elevator & help youself. i will say the elevator wait was always short so nice not to be kept waiting for an elevator! concierge gave incorrect directions for a simple destination near the hotel. had to ask locals for proper directions on the street. needed to make a left and a right but was told one block to the right. i detest wasting my precious travel time walking in circles! there is a mcdonalds nearly next to hotel if you go down the escalator to the pkg area dropoff cross the street and to the left.',not_happy
id25745,' we stayed here for two nights as part of a coach tour group. it was a standard room with two double beds on the fourth floor. checking was smooth and friendly; we had arrived from lax a few hours prior to normal check-in time and yet they were able to let us into the room straight away. the room was quite big and the beds arranged with many different pillow sizes were extremely comfortable. the bathroom was also a decent size if a little dated - as are the rooms. a few points worth mentioning though. firstly the shower; the nozzle no matter how many different ways i positioned it sprayed streams of water all over the bathroom floor when i turned it on. then about a minute into my shower the water strength just became really weak. i tried adjusting it but to no avail. the most worrisome issue was the shower cubicle door and walls. the door was very hard to get open and if you gave the handle a really big tug the entire cubicle swayed from side to side. talk about cheap and nasty handywork. secondly there is a pull-out clothesline provided over the bath tub. however we were unable to use ours because the round plastic clip at the end which you insert into the hole in the wall at the opposite end was broken. thirdly no refrigerator in the room despite our fellow tour companions all having one in theirs. on a positive note the staff ( this includes front-of-house bartenders and housekeeping) were all incredibly nice and professional. a few people on here mentioned the lack of restaurants in the vicinity; we had no trouble finding several different eateries within a five to ten minute walk from the hotel. there was also the convenience of the -th street metro station only a few blocks away. it was cheap to use and only took ten minutes to get to on foot. you can get directions from the reception staff.',not_happy
id25746,' this hotel has a great location as it is in walking distance to k street and other dc areas of note. the lobby is nice and spacious and their buffet breakfast is very good. the rooms are old and feels a little stuffy. there was a little of the old room smell coming from the carpet and upholstered chair. a lot of the rooms (including mine) open onto the interior so that you can see the lobby and the breakfast areas. because of this setup you can also see straight into the windows of other people staying at the hotel which is a little weird. i kept my curtains closed the whole time. on the plus side this means that you dont get any of the street noises at night. in general the rooms are spacious and there is plenty of room for a family of - to stay in one room. this was a nice stay there was nothing particularly bad or particularly great about it.',not_happy
id25747,' we booked this through hotwire - just wanted a nice hotel right downtown on our way back up to vancouver. it was perfect. great staff at check-in. nice place for a drink on the --th floor. spacious room with a view. clean. fresh. concierge was very helpful with suggestions for a meal with live music - three blocks away. walked to pike place market the next morning. would definitely stay here again.',happy
id25748,' i think this hotel used to be an apartment building that was converted into a hotel. it is an odd lay out and there arent any elevators so pack light if you want your baggage in your room. the bed in our room was rock hard (not kidding). a person could break a tailbone if they werent careful when sitting down. room wasnt especially clean. there are way better places to stay in la but if you just gotta stay in hollywood it is probably a decent alternative to the high priced hotels in the area. we were disappointed.',not_happy
id25749,' we stayed at the hilton over the -th of july week. felt the hotel was very dated and overpriced for what you got. one problem we had was that the shower drain did not drain properly. it seemed dirty as we were standing in a few inches of water while taking shower. it was also very noisy in the hallways while we were trying to sleep.',not_happy
id25750,' starting with the curbside service from the second we pulled up to the hotel until they packed our car back up on our way out of the hotel the service at the omni was great! you wont find better service anywhere. i cant say enough about the hotel is staff. location was perfect! one block from the liberty bell independence hall ben franklin is home etc. perfect for the tourist. the rooms were quite large and very well appointed. nice furnature well decorated good view and a nice well stocked bathroom. if i had to complain about something it would have to be the water saving devise in the shower head made for less than ideal water presure. better pressure and massaging shower head would have made the place near perfect!',happy
id25751,' such a dump. really horrible. we joked that our feet hung out the door as the room was so small. elevator situation is a disaster as you wait forever. what renovation????the place is so rundown is isnt even funny. our shower had a hole in the ceiling with kleenex stuffed in it. disgusting. the hotel seemed like a firetrap to me. i would never ever ever stay there again.',not_happy
id25752,' i was in room --- this past weekend and it was easy to get to from sfo and a shuttle van (btw make sure to look in those san fran coupon books for --$ rides). the pros: convenient to walk to union square and to the bus stop (right across the street). free coffee and tea all day long our room came with our own bathroom and the room gets its job done plus they let you check your luggage with them and a relief no bed bugs!!!! the cons: loud noise from sirens and people along the streets all night long not recommended for light sleepers the mattress is dirty so make sure to bring some extra sheets and a favorite pillow also the toiletries are generic so bring your own shampoo and soap. other than that it is affordable for downtown san fran',not_happy
id25753,' this hotel was awesome! would definently book here again in a heartbeat! they work hard to put you first. great overall experience-hotel was very clean and service and staff were fantastic!',happy
id25754,' we stayed here for a night last week. had a room with two double beds. beds were fine. the carpet in the room was filthy. the stand that the microwave was on looked about to collapse and was obviously a very cheap piece offurniture. nothing felt clean. the room did have free wifi. the man who worked at the front desk was very kind but the woman was standoffish and never smiled. fells point seems like a party destination and i would stay some place else next time in baltimore.',not_happy
id25755,' this hotel is in the perfect spot for just about everything you would want to do in the city!! we stayed on the -rd floor during the busy crazy weekend of oct. ---th. america is cup fleet week giants --ers bluegrass festival...yet we never felt crowded ignored or rushed. we were well treated and served during our stay. the rooms are nice very clean and all the staff we encountered were friendly helpful and professional. starbucks is served at the cafe for early risers. we ate in the restaurant a few times...mainly snacks and some pretty decent clam chowder. walking distance to just about everything and lots of public transportation close by. would absolutely recommend this hotel for business pleasure or both!',happy
id25756,' this hotel was not my favorite hilton hotel near the phoenix airport. upon checking in i was not told that the internet service was down. later i called the front desk and was told it was down but might be up any minute. what they failed to tell me is that the internet had been down for several days. the hotel is older and i found the concrete walls to be gloomy.',not_happy
id25757,' we stayed at the embassy suites san antonio airport october - - - ---- and simply loved it. the room was very clean and the furnishings were well kept and comfortable. we were amazed at how comfortable the king sized bed was. although the hotel is located right by the airport we did not notice any airplane noise until we really made an effort to see if we could hear it. even then it was barely noticeable. we enjoyed the manager is reception each night and were pleased that the mixed drinks were tasty and potent. there was a class reunion (--th wow!) and the bartenders made their work look easy as they kept everyone and hydrated. we also ate the included hot breakfast and enjoyed every bite. the selection ranged from cereals and fruit to muffins and pastries to pancakes eggs bacon sausage and a hot special each morning. id stay here again just for the breakfast. the excellent service was the icing on the cake. the staff was courteous and knowledgeable and exceeded my expectations for check-in local recommendations and housekeeping. i had wanted to stay on the riverwalk but decided wed get more hotel for the money if we stayed elsewhere and commuted. we went to the riverwalk twice and the drive took only -- - -- minutes each way. we also used the hotel shuttle to visit a local mall and the driver was very courteous and helpful in guiding us to local mexican food restaurants. i will stay here again when my travels bring me to san antonio.',happy
id25758,' stayed here for one saturday night (may - ----) and was treated like royalty! i joined the omni select guest program on the omni website and was given a free upgrade which we used to be moved to the omni club floor which has a free cocktail reception hour and a free breakfast bar with juice coffee water and pastries. pool area was beautiful on the --th floor with a great view of austin. room was smaller than i expected but for one night it was fine. i felt like the bar (which closed at -) was closed too early as most of the conventions and events going on exited at midnight on saturday and for those of us who wanted one last cocktail it seemed to us like the omni was leaving money on the table due to the fact that there were -- - -- people wanting to keep drinking at the (earler than required) last call. of course -th st. with as many bars as one could want was a - min. walk away. staff was extremely friendly and helpful. the shuttle that was going to pick us up to take us to our event was late and we asked the concierge what we should do and he said the church was - blocks away an easy walking distance. however due to the fact that my wife was in heels a cab ride was required. they kept saying how close we were but we insisted on the cab. well we should have listened as the chuch was about --- yards from the front door!! had we listened we would have walked it! we had a view of the atruim which we were afraid might get loud at night but had no problems what so ever. i plan to stay at more omni properties based on our time here.',happy
id25759,' great hotel; good location friendly staff & excellent service. rooms are comfortable and very nicely designed. very good conference facilities with complimentary wifi. it has a starbucks coffeee inside too. i´ll be back!',happy
id25760,' we stayed in the comfort inn from saturday --th october until --st october ----. it is the third time we have stayed at this hotel. we return as we like the location and the staff at the hotel. the location provides a great base for walking around central manhattan and times square is only a short walk away. macy is is only ---m away along with -th avenue shops. subway and buses are on hand. accommodation in the hotel is comfortable. the rooms are not huge which is common in manhattan but adequate for the amount of time you normally spend in the hotel. this year was a little different with hurricane sandy! rooms have safes ironing boards hair dryers and tv. the bathrooms are small but have a bath with shower. the rooms appear a little tired in decor but beds are very comfortable and sheets changed each day. the biggest advantage is that as an old and sturdy hotel room to room noise is non-existant. there is traffic noise from the street which in unavoidable. staff in the hotel are great and accommodating. they remained so while holed up in the hotel worrying about their homes and lived ones during the storm. breakfast is provided and is filling. brendan is bar and restaurant next door offers tasty food and a nice chilled beer. we will be returning to the same hotel next year. recommended as a mid price choice in a great location.',happy
id25761,' this hotel is a great example of how different types of hotels appeal to different types of people. if you are a family with lots of kids who would sacrifice room quality for quantity (size) the magic castle is perfect for you. if you dont have kids you may be disappointed in the quality of the rooms. the staff at the magic castle is the best i have ever seen in the us. they go out of their way to smile assist and otherwise be polite. as an example i asked for directions to nbc studios and they promptly looked up the best route on mapquest.com and gave me the printout while concurrently advising me of the best - worst times to drive. unlike other hotels that have a good staff at the magic castle they seem very sincere. they deserve the oft-mentioned recognition. however there is one downside: the check-in counter is very narrow (as is the front entrance) so they can only serve one person at a time...when they try to accommodate - guests it becomes quite chaotic. the location is also excellent. its one long block off of hollywood blvd so its easy to walk there. the room comes with free wifi and the free mini-bar was also a nice touch. the breakfast may not fill up some people but i was personally happy with it. i had a suite and the room was huge--much more than my wife and i needed. it would be great for kids. unfortunately the bathroom was very small with peeling paint and tiles and an unintentional retro look of the -- is. the beds carpeting and furniture looked like it was several decades old though the bedding was excellent and the downturn service--complete with tomorrow is temperature and soft music on the new stereo--was very nice. sadly it seems lost on the tiny tv and cheap (thin and harsh) towels...the plusses and the minuses cancel each other out. there was one other major disappointment with this room. the first was noise. it may be far enough from hollywood blvd to not hear anything there but if youre on the ground floor with a room on franklin ave good luck trying to sleep unless you turn up the tiny ac unit and drown everything out with white noise. trucks seem to rumble on franklin all night long and you can hear every footstep in the room above you. i would have switched rooms but i also knew the hotel was full during my stay so i didnt bother. as comfortable as the bedding was it was hard to sleep with all the racket. if my wife and i return with our kids we would definitely stay here again--there is lots of room for them to run around and the cheapness of the room will alleviate any fears of their misbehavior. based on this scenario i could see them as being the best that la has to offer. but would i return without them? i am sorry but i could not recommend it. and having stayed in several other hotels in la before i cant quite fathom how its #- overall. respectfully submitted.',not_happy
id25762,' i stayed here for one night in february and was not disappointed. the rooms are great and the location of the hotel cannot be beat. overall a great find and would highly recommend this hotel.',happy
id25763,' just got back from a - night stay at the marqueen and would recommend this hotel to anyone visiting seattle especially tourists who would like to see all the sights. we were walking distance to the space needle and the experimental music project. pike place market and pioneer square are not walking distance however we did a very short ---- minute walk to the waterfront and took a free shuttle to pioneer square. this used to be the trolley but they tore this down apparantly. we didnt know this and were looking for the trolley when we came across the free shuttle bus signs. our room was very comfortable. our only complaint was that it was a smoking room and since all the non-smoking rooms were booked we could not switch. this was not the hotel is fault though i really should have called ahead and requested a non-smoking room. our room did face queen anne blvd on the first floor and i was worried that there would be noise esp since we would be staying friday and sat night but it did not interfere with our sleep. we had a very nice kitchenette which my husband set up as an office with his laptop. this was great as he could work on the computer and not bother me while i was sleeping. the cofffee was the best in room coffee we have ever had. i could not wait to make the first cup every morning! we did not eat at -- mercer which is the restaurant attached to the hotel but the attached coffee shop was wonderful. racha a thai restaurant around the corner was a highlight of dining on this trip. there are alot of other restaurants within a few blocks of the hotel. you have to repeat anything on just a four or five night trip.',happy
id25764,' great value-location-service... been visiting nyc about - times a year for the past - years and can say for the money the wingate by wyndham manhattan midtown is the best value for quality i have found. the room was a nice size for nyc and the fridge and microwave appreciated. we took the train into penn station for the first time rather than flying...- block walk and your home. tickets to msg for a knicks game was another - block walk. time square and the theatre district are a -- minute walk...macy is is a block away. front counter staff very friendly and helpful. our room was quiet and the elevat-rs were quick (not too common in midtown hotels) we will be back ...this is our new home in nyc.',happy
id25765,' i recently stayed here for - days over mother is day weekend for a girls trip. the hotel is very clean. the rooms & bathrooms are very modern. the beds are very comfortable and the towels are huge! there is a big tv as well as an ipod dock. our room had a mini fridge which was handy. the ac worked like a charm and not noisy at all. it is a central air set up not one of those big boxy things on your floor. the bath rooms had paul mitchell products as well as a full size hair dryer. the staff was very friendly & very helpful. they have great security as well. you can not go past the lobby or basement level (gym conference rooms etc.) with out a room key to slip into the elevator. which was very reassuring that there werent random people walking around our floor. the location is perfect to time square and bryant park as well as grand central station. all in all i would absolutely book here again for our next annual girls trip!',happy
id25766,' have stayed at this inn three times over the last ten years or so - it is always been fun and great value. it is especially good if you are in your --s and --s and on a bit of a budget - or if if it is your first time to ny. it is set in a great red brick building and has an extension at the back for breakfast and chilling out. the rooms are named after various celebrities such as rock hudson but it is all done on the right side of camp. essentially it is of course a gay inn but friendly enough for all to feel welcome - though to be fair it is not the sort of place to go with a young family. it is really close to the metro and has some great places to eat and drink nearbye thanks to its location in chelsea-greenwich. the times i have stayed there i have always found the place to be clean. the rooms are of a good size (you should pay the extra for the better rooms if you can) and the facilities are good. i have not been there for a few years now and i hear the prices have gone up which would be a shame and i have marked it down a bit because of this - it is still a place to go on a small-medium budget (as much as one can in ny). it can get a bit noisy when people are coming up the stairs (note - stairs no lift) late but in this place it only ever seemed to add to the atmosphere. likewise yes you can hear sirens but it is in the middle of nyc - i would ask for refund if i could not hear the noise of the city! i dont know if i will ever stay there again i have different circumstances now but i have very very fond memories of my three visits there and of course of new york. what else to say? the cat from here and the cat from the brass key in provincetown both know how to run very good guest-houses!',happy
id25767,' myself & my partner arrived on dec -- and right from the start the staff in the affinia couldnt be more helpful. as soon as we arrived we felt at home. location is excellent just off magnificent mile ideal for everyone - shopping sightseeing restaurants - walking distance to everything. cant recommend the affinia enough. definitley worth a visit.',happy
id25768,' the front desk staff was rude and made a favor to make a reservation for us. he didnt gave us any kindness. even didnt felt secure while gave him my credit card altough it a branded motel. the room wasnt that clean and the area wasnt look that safe to me. at least they had a small breakfast in the morning.',not_happy
id25769,' today for the first time ever i checked out of a hotel before my stay was up. i was supposed to stay at this hotel for two nights (at $--- per night) and i was so un with the hotel that i left it and decided to try somewhere else. although the architecture of this hotel is interesting and the staff is friendly i have never stayed in such a small hotel room. (i am a native new yorker and i have stayed at hotels all around manhattan.) there was a double bed in my room and there was not more than -- inches on either side of the bed. the bathroom was so tiny that my knees touched the wall as i sat on the toilet! the shower was similarly small. trendy? i suppose. but this hotel was definitely not for me.',happy
id25770,' i liked this hotel very much. went for a business trip w-my husband and he attended a conference there. the service was very good and the setting was beautiful but it was very expensive. id consider returning if i was going to splurge other wise there were many more reasonably priced hotels in the area.',happy
id25771,' staff was great - excellent check-in and check-out ali at the bar was fast and friendly and the south bay dance fling event was one of the premier dance venues on the planet. the only thing that might be done is to work on some refinement and update on the bath fixtures-tiles etc... the staff really knows how to treat customers and i would stay here because i felt welcome.',happy
id25772,' i was in san francisco for the craft brewers conference. the host hotel was the hilton across the street. i paid less than half the conference rate and got a room that was clean. i pretty much got what i expected. there was a complimentary continental breakfast that was really not worth the walk up to the sixth floor. the shower was new and clean. dont expect the ritz and you wont be disappointed.',not_happy
id25773,' my husband and i and our two young kids had a great stay at the knickerbocker. the location is fantastic for a visit to chicago - close to michigan ave and bus routes that go to the museums zoo everywhere! also a short walk to the beach. we had an excellent vacation and will definitely stay here again when visiting chicago.',happy
id25774,' we just returned from a weekend in nyc and had a great stay at the library hotel. the staff is very friendly the hotel is in a great location to everything. they serve a decent breakfast in the reading room .this hotel should be recommended to everyone just having a staff that makes you feel welcome in new york gives this hotel a -- in our book.',happy
id25775,' i accompanied my husband on a business trip to boston and stayed at the colonnade. i cant say enough good things about it! the rooms were beautiful and quiet the bed wonderfully comfortable everything was very high-tech bathroom amenities exceptionally nice one of the best showers ive had in a hotel room. the people were all very friendly. the bar and restaurant delicious. it happened to be very rainy the first day we were there and we were directly across the street from a wonderful mall. what is a girl to do? we could also walk straight out the door and get on the train. it was quite the perfect stay. im afraid i sound like i work for the hotel but we travel a lot and this was seriously one of the best hotel experiences weve ever had.',happy
id25776,' we stayed there three nights. was a tremendous experience: the rooms are small and dark the toilet stinks. the receptionists are rude and the room service is poor. the neighborhood are similar to a skid row and at night i recommend to stay in your room... the good fact is that the building is beautiful.',not_happy
id25777,' this hotel is convieniently close to most attractions; - minutes walk from times square most theatres central station and the subway and -th avenue shops. central park is -- minutes walk. there is a small supermarket on the next street and a few good places to eat ranging in price within easy reach. the hotel does offer food but is very expensive it was easy for us to find meals elsewhere. the entrance and reception areas of this hotel are very impressive: ---- is glamour taking you back to a sense of old style new york! we found our room to be a good size-after all how long do you spend in your room when there is so much to do! the queen sized bed was very comfortable the decor slightly tired and the facilities were basic for our needs; adequately clean but not spotless. the hotel is being refurbished therefore i expect this will improve. the small gym was very clean containing --- cardio machines and weights. the reception staff were professional and the cleaning staff very friendly. my rating would have been higher but the heating in our room appeared ancient and we were unable to regulate it. we werent affected by it but i know some people would have had a problem sleeping with the noise of the city outside. the street is pretty quiet below but the thin windows mean that you can hear all the sounds of the city which incedently never sleeps!',happy
id25778,' you get what you pay for and this small motel is well located clean has friendly staff and is very cheap. what more do you need? breakfast was a little ropey but there was food to eat and the pool is more of a suggestion than a workout but all good!',not_happy
id25779,' i stayed here for - nights in late july. these were some of the muggiest days in memphis this year. the a-c in the room functioned wonderfully. the biggest plus of this place it its location. it is a few blocks walk from beale street and the peabody. after a late start we left the hotel at --:-- am and still made it to the peabody in time to watch the ducks march in. if you dont mind -- people asking you to spare them some change on the walk back to the hotel at night from beale street (which is true in almost any american downtown area) this seems like the only decent chain hotel that is in the downtown area. it is half the price of all other options. numerous great restaurants bars and clubs are within walking distance. the staff at this hotel is just plain rude. there was no welcome when i checked in. there was no greeting as an elite diamond member. i usually am allowed to check out late but they would only allow a - hour extension from -- am to noon. the front desk allowed me to extend my check out time until noon. however the room attendant kept knocking on the door every hour starting at around - am asking if i was going to check-out yet. even when i went down the hallway just to get some ice she still asked me the same question and when exactly it would be. i kept telling her soon. i got fed up and finally just checked out at -- am. i thought the breakfast was decent for an econo lodge. this is not a your morning breakfast like comfort inn makes with several hot items. if you want that you can stay at the award winning comfort inn a few blocks away for double the price. there were bagels and toaster ovens; danishes; real orange juice; coffee and sliced bread. i pretty much expect a bunch of carbohydrates in the morning if i stay at the lesser choice hotels like econo lodge and rodeway inn. unlike some of the other econo lodge franchises it was better than just having the selection of a stale muffin coffee and a cheaply made sunny delight rip off orange mix as a beverage. i agree with what another reviewer said about the elevators. anyone off the street could just walk into them. they are outside across from the front desk but they dont always seem to be paying much attention. all around the world i seem to have strange fascinations like elevator inspection code documents within the elevator. these elevators did not have any. one of them went from floor to floor but the numbers did not light up on the buttons themselves and on the numbers showing you where you were above the elevator door. parking is $-- per night per vehicle. there are in and out privileges. it did seem like a safer place to park overnight than many of the other open lots nearby.on the other hand this place is not the ritz. they really should offer free parking to paying hotel customers. it would likely boost their ratings some. the pool is strictly locked up at -- pm. you literally can not even go outside to walk anywhere in the courtyard after a staff member locks the door. there are visible staff members during the day but not so many at night. also i did not notice any security guards any place on the property. the bathroom was the worst part about this hotel. the finish inside the tub was peeling off. we made a comment about this to the management but it looked exactly the same on the second night. they really should make a better effort to try and make the bathrooms look more decent. there is a coffee maker in the room and their were coffee packets but no creamer or sugar packets (at least in our room there wasnt). i drank black coffee that morning and that evening the room attendant did not even leave more coffee packets for the next day. we didnt complain about this but the hotel staff is not exactly responsive to complaints (like that dreadful tub) so we did not bother. if you have to stay downtown for cheap and want to walk everywhere this may be the best option. however if $---$-- is your budget and you dont mind paying for cabs public transportation or parking to go to beale street you are better off somewhere else.',not_happy
id25780,' i was staying at this hotel because i was in town for a conference at the george r brown convention center. my room was an upgraded king suite which had a nice view overlooking the saltwater pool at the hotel. the amenities and room service food quality definitely remind you that you are at the four seasons. if in the houston area again i would absolutely stay at this property. photos of my room and the wonderful pool view from my room are included in my review.',happy
id25781,' nice clean and comfortable rooms with queen size beds staff was courteous and helpful. restaurants nearby and some offered discounts if you stayed at the wingate. dined at max and erma is with --% discount. breakfast buffet was ok; make your own waffles biscuits & gravy cereals bagels muffins fruits and juices. pool area was nice and clean and comfortable. stayed there while coaching in a softball tournament at midwest sports complex with all players and parents very satisfied with the rates rooms and service.',happy
id25782,' cant figure out the poor reviews. we stayed at the argonaut nov ---th and found this to be a wonderful hotel - though we booked directly through kimpton and not through a travel agency. the discovery awaits package (breakfast parking & muni passes included) was a great deal. if you like crowds & noise stay in one of the overpriced hotels downtown (which at that time were surrounded by locked out hotel employees and anti-war demonstrators) but our room at the argonaut was huge quiet and overlooked the hyde street cable car turnaround. unlike the previous reviewer we found staff to be extremely polite friendly and helpful. next time we are in san francisco we will return to the argonaut.',happy
id25783,' everyone was friendly and very helpful from the moment we arrived. the room was large very clean and comfortable. the free buffet breakfast was excellent! they had a wild selection of hot and cold items and the dinning area was nicely furnished and very clean. the business center was nice and i printed my boarding passes. i will definitely stay there again!',happy
id25784,' actually i stayed here in august ----. during my stay i lost my cell phone and i recognized it at midnight. i talked to front desk and an indian man (i guess so) called my phone. he said a young lady(^^) answered. will you go there right now? i answered of course! the man gave me a note of the meeting place(columbus st. i think) and her number i took a taxi and arrived at the place. i called the number and an attractive young lady appeared with my phone! i tried paying her but she said no thank you im glad you found your phone. i thought it would be good if i have a midnight date with her. however she said good bye and disappeared. maybe she was an angel of new york. :d also thank you mr...... travel inn :d',happy
id25785,' cheap prices great location and surroundings and good service. for just a place to sleep it is perfect. it is not the most updated place but it works for a day trip. it is clean but it can deffiently use some upkeep and updating.',not_happy
id25786,' we stayed here for two nights as a result of finding what appeared to be a good deal in an excellent location. i ended up being taunted by the marriott waldorf and w hotels right across the street for two straight days. when we checked in we were greated by an unpleasant front desk staff that seemed more interested in getting rid of us than getting us the double room we had booked. the room ended up appearing very old the sheets dirty and the bathroom in need of an update. overall we were not happy with the stay.',not_happy
id25787,' really lovely hotel with great decor and views of the city. the room was very spacious had all the amenities you would expect and a good range of tv channels. the bathroom was very clean and all in all a great room. the location was perfect in the heart of the action and just round the corner from no - times square. the staff were hepful and definitely would stay there again if only for the location.',happy
id25788,' just finsihed a --night stay with another couple. we were very surprised at how spacious the rooms were especially for the price. the hotel was very clean and centrally located. we had dinner on saturday night at the horel restaurant and the food was quite good. for a combination of price location and cleanliness this is a gem !! we will remember this hotel on our next trip to the capitol.',happy
id25789,' hotel is located well in chicago in walking distance to many popular sites and attractions such as navy pier magnificent mile and hancock building (longer walk). hotel amenities are ok certainly the hot breakfast (but expect lines) and attractive suites but there isnt an in-room safe or free web access. some lamps failed to work in the suite and batteries for tv remotes need replacement. bedrooms are maintained nicely by the housekeeping staff. i liked our view to the south and you could also see lake michigan. easy access to lobby and street with efficient elevators. device in lobby that allows you to print boarding passes for flights was not providing that feature. also pool was closed for a whole day unexpectedly. breakfast food good especially the quickly but well prepared omelettes. bacon was delicious and plentiful. free cocktails and soft drinks in early evening is a nice thing but it is very impersonal. dont expect a cocktail party as many guests pick up drinks and bring them up to suites. if the price is right then you should consider staying here.',not_happy
id25790,' stayed for - nights from the --th to --th of april. the hotel is in an excellent location for enjoying the beaches at venice - santa monica or to use as a base for exploring la. the hotel is faultless cheap parking very clean endless free coffee at reception quality rooms etc. the best aspect of the hotel is the staff the friendliness and helpfulness of the reception staff is second to none. would recommend to anyone and would certainly return if - when i visit la again.',happy
id25791,' this place is going through a major renovation but really needs to concentrate on the service end of business before they try to market themselves as an actual resort. it was simply one of the worst experiences ive ever had and im pretty easy to please. a large group of young couples decided we would all take advantage of the advertised new year is eve celebration with a five-course pre-fixed menu a live band and acommodations for the night. the first hint of our debacle started at check-in where the front desk help was obviously not happy to be working that evening and was very rude. the rooms themselves were great. very clean with a great view of lake travis. dinner was advertised to be served from ----pm. our group of fourteen (one of many large groups) arrived promptly at -:--. we did not see a waiter for at least twenty minutes or more. when one finally arrived he encouraged us to walk around the grounds while we waited on our food and try to get drinks from the bar. strange. by -:-- the entire restaurant was getting impatient and hungry. several tables less patient than ourselves had already left. we decided to go get wine from the bar at since we had not seen our waiter again (not once!) and one of our friends asked the hostess who was enjoying a full plate of food at the hostess stand if there was anything we could do. she replied that we could go sit back down and wait. sometime around ten our appetizers arrived ice cold. the next course arrived at about --:--... a sorbet and champagne pairing minus he champagne which never came. finally the main course arrived somewhere around --:--pm a flavorless piece of beef again served ice cold. dessert arrived at --:-- for some of our party... not everyone. each couple still paid the full $--- per couple shocked at what we had just been through. with no time to spare we made our way to the new year is celebration at the adjoining bar. we were amazed to find entertainment provided by one guy on a small stage with a guitar playing along to songs off of his itunes. really? austin is the live music capitol of the world! you can throw a rock and hit a band in this town! obviously a plan to cut costs in any way possible. bar service was rude slow and extremely overpriced. we retired to the courtyard outside the bar at --:-- where it was starting to get very cold. we asked for someone to come help us light one of the many heat lamps around and finally a manager came out and rudely told us that they would no light them until tomorrow night and that we should go to bed. this while there were still plenty of patrons in the bar and the band was still playing. we each retired to our separate rooms around --:-- amazed that we had spent so much money to be treated to so rudely with such horrible food and service. i have never posted a review in my life but i feel obligated to tell you all how bad this place is. it has a lot of potential but they basically need to start from scratch with the staff if this place is to survive. i dont mind paying a lot for a great weekend or even for a bad meal as long as the service is positive. but the level of rudeness at this place it entirely unacceptable. no matter what the explanation is there is never ever an excuse for rude service from the staff. all night long from almost everyone one staff! this place is certainly not equipped to handle large groups at this time. but judging from the reactions of couples who were trying to have a romantic weekend im not sure it is equipped to handle any guests at all. i dont think the make a hotel version of kitchen nightmares but this place needs help in a major way.',not_happy
id25792,' we were here for a conference @ the conference center a few blocks away. the hotel is close to nightlife & museums. the dallas city tavern was much more fun (live music on weekends) than the rodeo bar in the adolphus. be sure men have dinner jackets & appropriate - star attire for the french room restaurant. the conceriege was helpful in finding local eating establishments. the art & decor are beautiful~waterford crystal adorned tables in the lobby. however ice was available for a phonecall & tip. overall the room we had was average. but the old school charm & service were great.',happy
id25793,' got this room via priceline for a great rate at the last second and still ended up with a huge room and great view. flat screen tv is in both bathroom and the bedroom and quite clean overall. location was great across the street from the science museum at the end of the inner harbour. parking prices were about the norm for the area of baltimore at $-- per -- hours and check-in was efficient. the hotel has an impressive overall atmosphere and no complaints as there were no problems.',happy
id25794,' having read some of previous reviews was a bit unsure. however hotel is not bad. it could do with some redecoration but room was of ample size and clean. bed was uncomfortable for first night (not used to hardness?) but after that was not noticed. room at front of hotel so some noise at night as work taking place opposite. it is location is very good right at top of times square near to cheap theatre tickets booth. we saw - whilst there and savings are good although you will of course only get a limited seat choice but all were good since theatres not that big. handy for hop on hop off tour bus close to central park so ideal if you wish to limit walking. tried the hotel restaurant one evening and portions large and filling. i would use again without hesitation.',happy
id25795,' this hotel was in a great location for downtown chicago. close to the l stop navy pier and the magnificent mile. the front desk staff was friendly and helpful the lobby was nice and the free breakfast was good. we had the - bedroom suite and were very with it. the living area was large and comfortable. the sofa converted to a bed which was good for us traveling w- - boys. the bedroom was very spacious and the beds were comfortable. parking was valet and i thought pretty pricey --$-- a night. it was next to a fire station so request the free earplugs at the desk if that would bother you. my boys loved the free popcorn in the lobby one afternoon. wed definitely pick this location and hotel again!!',happy
id25796,' we spent a night in your splendid hotel for the first timel just a few weeks ago. what a treat! we generally choose sleep inns for their economical prices cleanliness convenience and great breakfasts. this sleep inn however is in a class all its own! the staff especially lou the manager of the courtesy breakfast and hour salon (yes they provide hour snacks) was especially accomodating and welcoming. the rooms and public areas are well appointed and sensibly designed. the location is excellent.',happy
id25797,' fantastic. secured a room here through priceline and what a bargain. just off the magnificent mile around the corner from the john hancock observatory. room was beautifully decorated if a little small. there were however two double beds which took up a fair amount of room. cd-player was in the room as was the normal coffee maker etc. morning usa today paper was gratefully accepted!thanks',happy
id25798,' stayed here for new years and had an amazingly romantic stay. booked a room with a tub with view of city. i am not into taking baths but with that view and room service of some champagne and chocolate covered strawberries was worth it. the pool room is nothing exciting but the spa is def worth visiting. i had the massage which was ok but the best part of the spa experience was steam room and lounge which has amazing views of the park and city. the bed was soooo comfortable. of course the rooms are on the smaller side but thats what you get for nyc. but even though the room was small it had everything you would need from a top hotel. if you are visiting nyc the location is great especially during the holidays. the hotel restaurants and bar are worth going to as well.',happy
id25799,' good location just -- minutes walk to the seattle needle pacific science centre and the experience music project. free continental breakfast free internet and free shuttle to take you anywhere within - mile of the hotel. very friendly and helpful staff. would certainly stay here again.',happy
id25800,' on a recent return trip to boston decided to try the ames. did not dissapoint. rooms were very modern but quiet. enjoyed the breakfast in the restaurant. others complained about the noise but we were there on a weekend and we had no problem. quiet and comfortable.',happy
id25801,' the hotel is location was awsome. great private room with shower for low price. excellent value for money.',not_happy
id25802,' this hotel had a great location the center of san francisco! the price was great considering the location. the only downfall was the size of the rooms. the rooms were very small but clean. the location makes it great!',not_happy
id25803,' reading the reviews here before going scared me a lot since we had booked a room for four days using priceline. the pickup from the airport was smooth and sure enough we were put in the bay tower which i had heard was worse than the marina tower. we had several air crew in the shuttle with us and they were directed to the marina tower so we felt a natural discrimination towards us the priceline customers. oh well. the bay tower was not bad surprisingly enough. it was a very pleasant less than - minute walk from the marina to the bay tower and our room was on the --th floor with a nice view of the marina. seriously sitting outside on the balcony in the morning and drinking my coffee was a nice start to the day. we did not interact with the staff much other than to call them to get the times of the shuttle which they were always to give. this brings me to the transportation part of the review. parking fees were -- bucks a day! but this is easily discernible well in advance and anyone with a modicum of sense would do their research before going. we did a decent workaround - rented from hertz every day in the morning and returned in the evening. it cost us $-- more every day because of the $-- fee per rental but you are saving about $-- a day for the parking so in total a win. the shuttles from the hotel drop you to the airport and then you can take the car shuttle from there to the car lot. summary: great location (everything in san diego we saw was close by) good transportation to the hotel worth the money from priceline bid.',happy
id25804,' the hotel is located on --th between -th & -th which puts it in walking distance from most of the sights near times square and only a couple blocks from the subway. our room was on the --th street side and pretty quite considering how much traffic is nearby. i reserved the smallest room and was warned at check in how small they are. my girlfriend and i had four suitcases and the hotel rep said we would likely be uncomfortable in the room if we didnt upgrade. we took the next step up and were glad we did. the bed was one of the best ive ever slept on in a hotel. the bathroom was a bit small but had been redone quite nicely. the hotel lobby is very classy but loud in the evenings with music from the attached bar. free wifi would be nice it seemed a bit priecy but pretty much every convenience in nyc will cost you.',happy
id25805,' i am an author-lecturer with a very busy travel schedule all over the united states. the business that invited me to lecture in new york city booked the hotel for me as usual but this time i was pleasantly surprised with a new and unique hotel the blue moon hotel in manhattan new york. i was there for one night only but they were very kind to letting me check in early since the room was ready. it had an atmosphere of artistic elegance but not pretentious and very comfortable. there was clear attention to detail which i did not find in other ny hotels. the owners and staff were extremely kind welcoming and helpful. i am looking forward to staying there again.',happy
id25806,' stayed here last weekend to celebrate my husband is birthday. when we walked in there was a party goin on with people around the fireplace talking over glasses of wine. the front desk took care of us very quickly as we were really tired from the long drive. within minutes we were whisked up to the --th floor to a beautiful queen room with an awesome view. there on the desk was a handwritten note welcoming us with a birthday greeting and a bottle of wine with an opener and - glasses! it felt like we just came home! the view was great - on one side of the street we could see the kristkindle market and on the other side of the street we could see the marshall fields-macy is building. the room was clean and the bed was very comfortable. downstairs the next morning for breakfast at the cafe atwood was awesome - we had mimosa is and eggs benedict - the cafe was beautiful and the staff were wonderful! great location for anythin you woul want to do in chicago - everything was either within walking distance or a $- cab ride. we spent - nights - can truly say it was one of best hotel expierences we have had!',happy
id25807,' the room was a nice size and the beds were large and comfortable. everything was spotlessly clean. there was a microwave refrigerator and ironing facilities and our room was en suite. reception was very helpful and friendly especially when we needed to move room at the end of our stay (we went from - guests to - and we had booked a smaller room for the - of us on the last night). aircon was efficient. excellent transport links - less than a minute to the subway and only two stops on the express -&- to times square. plus there are nearby buses which go across-town. it was just a couple of blocks from central park. on the downside there was no safe which was surprising for a hotel of this calibre. also the room was quite noisy as we were west-facing (looking onto the road) and the windows werent great. (as an aside dont bother eating at the nearby manhattan diner which is affiliated to the hotel: we were seated right at the back next to the crazy person when there were plenty of available seats near the front with the sane people. the service was poor the waitress was generally sullen and she wouldnt give me the right password for the allegedly free wifi. very disappointing. however do bother with the little smoothie bar right next to the hotel - yum).',happy
id25808,' my -th stay at this conveniently located yet semi-secluded hgi was as expected--great. this is my go-to chain hotel in san diego partially because im a hh gold member and mainly because its a great property with very comfortable beds rooms with everything you need; microwave refrigerator hbo desk. professional service is available if you need it and privacy is available if you prefer to be left alone. there is even a spa on property should you desire pampering. the small work-out room gets the job done the pool is ample sized for a cool-off and an adjacent jacuzzi is comforting. the lobby bar-restaurant is good with a fireplace and there is always free coffee-tea and cookies available. and finally ample free parking.',happy
id25809,' march --: what can i say about this hotel? from the moment we arrived we had a completely hassle free enjoyable stay. they say first impressions are important and this hotel doesnt disappoint. the lobby is very impressive and all the staff so friendly and helpful; not only that but it is clean and well looked after. it was busy which is always a good sign and had a good vibrant atmosphere. the hotel managers were close by at reception and so friendly and helpful which again i think says a lot about the class of hotel. i had only booked a petite room and so was expecting a very small room - however it was what i would call a normal size and very neat and tidy with fantastic views. it was also very clean with good decor. perfect for what my mum and i needed on our ny shopping trip! handily there was an adjoining starbucks and raffles cafe to the hotel which made early morning jetlag barable. but im yet to get to the bonus points of this hotel... the location! amazing. right next to lexington avenue it is perfect for shopping sight seeing and within easy reach of the subway if you want to go further. the hotel were very helpful in advising good places to eat and drink although a couple of nights we had room service and ate at the hotel is own restaurant which was also very good. i will definately be booking to stay at this hotel again when i return to new york for next year is trip.',happy
id25810,' we were in new york august --- and had the pleasure of staying at this hotel.my family and found the physical surroundings in good condition the plumbing was good in suite safe worked television worked etc. the location at the door step to central park and being so close to broadway was another added bonus.what really sets this hotel apart from other hotels in this luxury segment is the people. from the moment we arrived the staff went above and beyond to meet our needswith professionalism and human kindness.the hotel staff met you with a smile and a greeting even when they were busy. these folks carednot just for the tips but gave me and every one else that little extra. my daughter misplaced her travel stuffed bearwe searched the room twice could not find it anywhere. phoned house keeping about our problem and within five minutes he was back delivered on a pillow a job well done the hotel was quiet quite an accomplishment in the heart of the traffic. the hotel is located right on the southwest corner of central park perfect walking distance from everything- broadway and times square shopping on -th ave and the garment district restaurants on -th ave the hudson river to the west and directly across the street from a large mall the shops at columbus with a whole foods store- perfect for snacks or meals and a book store. thank you',happy
id25811,' just checked out today from a quick getaway with a friend. brookshire suites exceeded my expectations as far as value accommodations location and the staff. we did have a problem when we were given the wrong type of room from what we reserved however it was immediately handled by susan who provided outstanding customer service and it was never a negative issue to the brookshire suites experience. susan was extremely helpful with our questions about the best way of getting to and from some of the local sites.',happy
id25812,' - girls monumental birthdays where else to go but nyc? we booked the omni after looking at lots of other options. we ended up with a suite with a king bed and pull out sofa. they were both comfortable! the staff were all very friendly and helpful. we ev',happy
id25813,' after reading trip advisers dated reviews on southwest airlines travel site. i was reluctant to book. i needed several rooms for me and my crew for -- days. as it worked out. the reviews were wrong. the place was apparently remodeled sometime in the recent past. my king room was spacious and the bed was newer and comfortable. the double queen rooms were also quite roomy and attractive and clean. breakfast in the mornings was more than typical danish and coffee we had fresh fruit waffles cereal sausage eggs biscuit gravy. the front desk staff was friendly and helpful. the location was very convenient by car to the convention center and lucus oil. we will be staying again. thank you to kevin and ashly.',happy
id25814,' this is the second time weve stayed here and it continues to provide great value for money. the quality of the food at breakfast is good and the manager is reception in the eveing is a nice way to end a hot busy day. my sons enjoyed the pool and the adjacent driving range where they could purchase --- golf balls for under twelve dollars with clubs included. the staff were all very pleasant and always keen to help. the only drawback was the wifi connection was variable and we had to frequently reconnect. having said that we will definately return for a third time.',happy
id25815,' we booked two x - bedroom apartments for a week at the end of september ----. we found this place to be spacious clean & tidy and had a nice feel to it for families. it was central for sightseeing and we found the staff extremely helpful. we had spent a couple of nights at the woogo apartments in times square (due to arriving - nights earlier than anticipated and best western couldnt accomodate us early) and this place was a pleasant relief in comparison. i would definitely come back here and recommend you consider it when looking for value for money family accommodation in a central location.',happy
id25816,' the hotel itsel was nice enough. having a starbucks in the lobby and a breakfast place (or -) right across the street helps. the parking is a bit pricey at $-- but i guess it is sf. a couple other reviewers also mentioned this but at check in the desk clerk basically told me that i probably paid too much ($--) by booking on-line with travelocity so if you are thinking of staying there call the hotel direct. the area around the hotel is a bit dodgy but i may be biased b-c i lost my wallet on the street directly outside the hotel and within -- minutes whoever found it charged up multiple < $-- charges on my cards. based on that event the night at the hotel was shortened with calls to card companies etc so i wasnt able to truly enjoy the hotel-amenities. the hotel was however very understanding and sympathetic to the situation they comped me - night parking which was unncecessary but appreciated. i would give it another shot when i get back to sf but definetly use the public transportation!',happy
id25817,' great location for convention center. convenient to huge selection of excellent restaurants. staff at front desk very helpful- food available to take to your room great breakfast buffet in comfortable facilities. good bar and friendly bartender. big well appointed room with excellent bed. well priced. quick cab ride to airport. take a water taxi to coronado to see the historic hotel del coronado- fantastic!! good shopping - and have brunch overlooking the water.',happy
id25818,' we stayed here during the taste of charlotte festival. very convenient - right in the middle of everything. had a blast!',happy
id25819,' this hotel is my favorite!! my husband and i go there for a quick getaway every chance we get!! the rooms are fantastic the pool is unbelievably calming the staff are exceptional the restaurant is scrumptious the neighborhood is perfect for strolling shopping and eating!! if you are coming to nyc you could not be in better hands!! please give it a try you will love it!!!',happy
id25820,' we never actually stayed. the customer service was so horrible when trying to make reservations that we decided to cancel our stay. the front desk rep - porcia - hung up on me because i didnt understand when she said once the date i wanted was open and in the next breath she said they were sold out. i telephoned the manager and he was patronizing at best. i wrote to the hotel execs and never received an answer. very poor customer service. ive vowed not to stay at coast hotels again.',not_happy
id25821,' i stayed here for - nights and everything was perfect. the valet was expensive at $-- per day but it was worth it. the fridge had refreshments and is electronically monitored so i cant put anything in it. the rates were reasonable. the location is brilliant its a five minutes drive from beverly hills and really near to westfield century city mall. im definitely coming back to this hotel during my next vacation to la.',happy
id25822,' we decided to fly from la to san francisco went on line and got some great rates at hotels. we narrowed down our search to those near the san francisco bart stations and picked the nikko as we could roll our suitcases to the nikko with not too much effort. since we got an internet rate we did have to pay a slight supplement under $-- per person to use gym facilities which had a pool sauna some treadmills weights and bicycles. the hotel itself is near public transportation and the concierge explained the buses cable cars bart and electric trolleys to us which we used to navigate all over the city. i drive over ----- miles per year in my job and was glad to give up driving in bumper to bumper traffic from san francisco airport. if you fly into oakland you can also use the bart to go into san francisco. the science museum ghiradhelli square the embarcadero and union square are all easily accessed from the hotel by public transportation. one great place to eat breakfast is just up the street called sears fine foods an old time breakfast spot but still has great food. there is also a couple of starbucks within walking district of this hotel.',happy
id25823,' im currently staying at this hotel for a conference and this is not what a - star hotel looks like. ive stayed at many - star hotels several times and had a great time time. the lobby looks great and the staff are real nice.the rooms are so tiny and very dated. bathrooms are horrible. the carpets and the furniture are old and the decor is ancient. there is no view at all you are pretty much looking into a red brick wall from your room. you have to pay for the fitness center and dining charges are ridiculous (forget about in-room dining). for $--- a night id definitely ask for more than this. im very disappointed. other reviewers said the renovated rooms are nice but i guess we got one of the old rooms.',not_happy
id25824,' i go to la at least once a year and while i always look around for a good deal i usually end up booking the farmer is daughter anyway. the farmer is daughter is located on fairfax across the street from the farmer is market and the grove and very close to hollywood west hollywood and beverly hills. if the primary focus of your trip is any of these neighborhoods you couldnt design a better location. and with the stores of the grove and the farmer is market so close by you can walk to pick up pretty much anything you want. in fact a couple of blocks down from the hotel there is a shopping center with a cvs whole foods and kmart among other stores. so in a city that requires you to drive everywhere you can get anything you need walking distance from the hotel which is great. the staff is helpful and friendly. the rooms are clean with good amenities (flat screen tv modern cd-clock radio internet access). the decor leans heavily on the farm theme which i like but some people might find less than luxurious. for example the floors are hardwood rather than carpeted. i prefer it since the hardwood tends to be cleaner and more hygeinic but for anyone who is looking for a more luxurious experience he-she will be disappointed. for the price this hotel is a great bargain. i also took advantage of the all-in-one deal (parking breakfast and room rate). the breakfast is from tart the adjacent restaurant which is excellent. there are lots of outdoor areas to sit and relax. the pool is small and shaded so if you are looking for a super luxurious pool this isnt the place for you. the only real negatives to the farmer is daughter are that some of the walls are a bit worn (a paint job would do wonders) and the set-up is a bit noisy (i was awakened one morning by the loud talking of two of the housekeepers ... it sounded like they were in my room but they were just outside the door). over all though i really enjoy the farmer is daughter. it meets my needs perfectly.',happy
id25825,' wed heard so many good things about this hotel but it still exceeded our expectations. i got a great deal through hotwire but would definitely pay full price to stay again. the service was perfect the room was super clean the bed was comfortable and the shower was great.',happy
id25826,' i stopped off in seattle during a train tour of the west and had such a great experience. when i arrived in my casual traveling clothes anything but fresh-feeling i was greeted by a doorman who opened my cab door got my bags and had them in the lobby before i had even paid the cabby. my reservation was all in order. they directed me to my room and said to leave the bags to them. up the elevator which had a rug with the hotel is shield and day of the week and down the hall i went. my single double bed room was just beautiful! the bed was comfortable. the dresser was a beautiful piece of vintage furniture and the spacious desk had every thing a person could want. the bathroom was absolutely amazing...white marble throughout super clean very spacious just a marvel. since i arrived late in the evening i was not looking for dinner but wanted a drink. the staff recommended a great little place in easy walking distance. (their own had a weekly event going on and i was looking for a quiet place.) next morning i had an excellent breakfast in the hotel is dining room stored my bags and checked out for a day of sightseeing. again hotel staff gave me good advice on where to go and how to get there. over all this experience was the tops and one i would love to repeat.',happy
id25827,' there were some really bad points about this hotel and some really good points as well. so this averaged to - stars for me. bad points: -) bill was --% higher than i expected. i had been warned by reviews of the $-- resort fee and when i checked in i asked if the bill i was signing for was the total inclusive of everything. the guy at check-in said yes and so i thought i had in mind a certain bill. he even asked another staff to check that the rate was final and inclusive of the $-- they both said yes. well they were both wrong. when i checked out the bill was higher by --% -- there is san francisco tax and the resort fee (and tax on top of the resort fee). i was disappointed because all the other hotels ive stayed at they tell me the total (including tax and extra fees) this is the only one where theyve neglected to be upfront about it. even your reservation makes it vague and the guy at check-in cant get it right. if your room rate is --% higher than expected you may be able to book brand name - star hotels in this area for a similar rate -- you end up not saving that much money staying here especially if youre not guaranteed a good night is sleep.... -) extremely noisy rooms. about half the rooms face either geary or ofarrell. these streets are extremely loud and the rooms are open to them because there is an a-c hanging out the window. now i live in the city and even i wasnt used to the noise. i had ear plugs in and i put a pillow around the a-c and i could hear the drunk at - am and then the garbage collector at - am. i think i got - hours of sleep the first night. which brings me to the good points: -) the rooms facing the street were noisy but the staff was very polite about me moving to quieter rooms. i think they get this request a lot they have a system down so dont be shy about asking to move rooms. the second room i got was smaller smelled funny and missing a bathtub. i asked to move again and they were very gracious about that. i used the bathtub twice because i dont have one at home so im grateful for that. but if you only were staying for - or - nights you probably wouldnt bother moving rooms -- and you probably wouldnt get very good sleep then. again id recommend staying at the bigger brands that have soundproof rooms if sleep is important to you. -) location location location. this hotel has an awesome location. it is right in union square close to everything. it is close to bart close to nordstrom close to moscone center and the trolleys. -) the staff tried their hardest and were very polite and accomodating. every complaint i had they dealt with very patiently -- i have a feeling theyve heard it before. the routine of switching rooms is down pat and the half- apologetic smile as they explain the resort fee. the staff have no control over the noisy rooms or management is decision to have this additional $-- fee in a less than transparent manner but they behave professionally. i would not recommend this hotel for a short trip because there is a good chance they could give you a noisy room -- in which case you wont be able to get a good night is sleep. also if sleep is important to you it wont cost that much more to book at larger brand chains in the area -- this hotel may look like a good deal on whatever booking site youre looking at (i booked directly with them) but add --% to get the real price so that you can realistically compare with other hotels price. so -- my sleep for the first night was - star and the prices were - star but the service and location were five stars -- hence averaging to - stars.',not_happy
id25828,' overall this was ok. the neighborhood is rough and there are no decent restaurants anywhere. there is a shuttle to union station some hours of the day but it was often full. breakfast buffet was typical hie fare.',not_happy
id25829,' we are staying at the pearl as i write this review. we have been so pleased with the hotel and the staff we needed to tell you right away. amy the conceriege is friendly knowledgeable and helpful the front desk staff is welcoming and looking to serve. the amenities are deluxe right down to the aveda bath products elegant design in the rooms hallways elevators even the stairwell. soft lighting in all spaces polished furnishings and high end hardware throughout. the location is ideal. --- block from times square with the theatre district right out front. if that wasnt enough for you there is a well stocked continental breakfast and wine hour included with your stay. highly recommend.',happy
id25830,' dont pay more than $-- for this older complex. try to get a room in the back and upstairs (section ---) it is away from the freeway - but you still have the noice from the neighbors. including car noice from the cars parked infront of your room. i stayed in a small unit #--- - - beds old chipped bathtub older tv very noisy neigbhours banging doors late night arrivals car alarms you name it. restaurant on premises: no breakfast included tab for - breakfasts and - tea is over $-- the coupon we recieved (--% off) is only good for lunch or dinner (id rather be at the gaslamp district for dinner) and who has time for lunch at the hotel with so many things to do in san diego. pro: they have a limited shuttle service also to balboa park check out the limited schedule or call the hotel prior to booking.meutermedia',not_happy
id25831,' i was really impressed with the new rooms. spacious bathroom with an incredible shower head comfortable bed nice decor and a really accommodating staff. i was there during the taxi strike and the staff - who really knows the city -took the time to gave directions to my meeting via subway and told me the ins and out of the immediate area. the ice on the cake was the free wireless internet access which i usually pay $-- a night elsewhere.',happy
id25832,' me me wife and two young daughters (ages - and -) stayed at this hotel from nov. -----. the hotel is brand new so it is in excellent condition. the lobby is warm & inviting and the the one bedroom suite was spacious clean and well kept. the hotel is not located in the heart of downtown but is not very far from it. there were a few downsides as well. when you enter the hotel there is a foul smell and numerous guests picked up on it. you could also smell it on the elevators and in some of the hallways. the front desk people of the hotel all claimed not to notice it which i found hard to believe. also the hotel is located right next to some train tracks with csx trains going by regularly. so if you are a light sleeper please keep this in mind. and lastly if you are on the kings ave. side of the hotel there is a bar across the street that has live bands that play very loud music on the weekends until about - am. it got so loud that we had request a move to a the room across the hall for the rest of our stay. i will say the the front desk staff will go out of their way to accomodate any requests you have especially mark who was awesome in every way. and lastly the breakfast each of our four mornings was just o.k. but i have had better at other homewood suites. so overall the place is nice but the other issues i mentioned would keep me from staying here again.',not_happy
id25833,' we booked for new year is eve and picked the carlton due to a combination of the positive ratings we found online and the price which was higher than wed normally pay for a sf hotel but hey ! - it was new year is eve and there werent any bargains to be had anywhere else (duh !). the hotel itself was an older building that had been nicely redone; the room was spacious enough with nice furnishings and some neat large shutters on the floor to ceiling windows. the bathroom was clean and also in good shape but had absolutely no counter space. as we got on the elevator to head up to our room another guest raved to us about how friendly the staff had been to her (it was her -rd day there) and how nice the free wine reception was so we felt like we had made a good choice. one problem that became apparent quickly was after the sun went down the room got cold and there was no thermostat on the wall just a grate-covered radiator in the room. we called down to the desk to ask how we could turn the heat on and they said it was centrally controlled and would be coming on in about -- minutes. when it did come on it made an impressive hissing sound and did warm up quickly but for the rest of the night the room temperature kept changing between too cold and too warm which was frustrating and uncomfortable. the big problem came when our night of celebrating was over and we got back to the room just before -am. we had noticed when we arrived that the guests looked to be on the younger side (mid to late -- is) (were early -- is) but didnt think twice about it - that is until the room next door just started warming up their in-room celebration about the time we tried to hit the sack. (and ironicaly enough we had to sign a no parties in the room form when we checked in). we were then treated thanks to the kleenex -thick walls to being able to clearly hear virtually every conversation scream and whoop of the neighbors who kept partying on until about -am when i had finally had enough and banged as hard as i could on our wooden bed headboard and they got the idea and toned it down a bit. but waking up with a hangover and a lack of sleep didnt exactly get the new year off to a great start.',not_happy
id25834,' my husband and i just took our first trip to nyc this past week. because of the great reviews that the sofitel had received we decided to stay there. it was in fact the most amazing stay at a hotel that we have ever had. the sofitel beds are the most comfortable beds in the world. despite the freezing weather that decided to drop in on ny for the - days we were there our stay was an absolute blast and was made even better because of the amazing sofitel. the only negative reviews that we had read were about not offering coffee to the guests and not offering hypo-allergenic pillows in place of the genuine down pillows. well we were offered both while we were there so they obviously take into account the reviews that they have received. we would stay at the sofitel new york a million times over and would love to try any of their other locations!!!',happy
id25835,' we love the conrad (and we are picky hotel goers). just stayed there for the -rd time! the sheets are so luscious white and clean. the room was very quiet. everything was clean classy and up to date.  the heater in the room was so nice and quiet that i got a great night is sleep (and i dont usually sleep well in hotels). our view was great right down michigan avenue. everything was lovely! they also delivered chocolates to our room in honor of my husband is --th birthday.  that was a very nice touch!  it is such a great location. attached to shopping and so close to awesome high-end restaurants (we love joe is and mastro is--both within - blocks) in winter we love being able to walk through northbridge mall to get to the conrad--it is one less block walking in the cold! it is awesome having parking connected to it too! highly recommend the conrad. great value too.',happy
id25836,' we chose this hotel based on reviews from this web site and it was excellent! the room was new and clean the employees were courteous and professional and the pool area was great. it is located in a business area but it was easy to get to all the attractions. we stayed for three nights and loved the free hot breakfast and free laundry facilities. they also have a workout room and basketball court.',happy
id25837,' hotel was nice and close to the most of the major landmarks. easy to find althouth some seattle streets can be confusing (think one way streets). the staff was extremely friendly and attentive: called cabs for us asap recommended restaurants sent towels asap. everything was good about this hotel except the noise from the hallway...especially at -am. you could basically hear their whole conversation word for word. its a small annoyance as once they enter their rooms the noise goes down tremendously. unless they decided to have a conversation in the hallway for -- minutes. =( but im sure if we had informed the staff they would have taken care of the situation. it was over before we knew it and back to sleep zzzzzz. i would stay here again though.',happy
id25838,' i stay at the shelburne monthly - and have for over one year (business travel). ive never been disappointed by the staff - in most cases theyve gone out of their way to accommodate. i always ask for a humidifier - and get it. ive been mildly inconvenienced by one thing or another but always overly-reimbursed in turn. ive always felt very comfortable in the rooms. ive no problems with anything in the rooms. ive always had a kitchenette with everything i need for extended stays. wireless internet is dependable and average priced. location is great too - walking distance to empire state grand central times square so on. great restaurants nearby. only issues i have: if you are on one of the upper floors and the weather cooperates the noise from the rare rooftop bar can be bothersome if youre not in the mood or working. also the elevators (which are very slow among the -- floors in the first place) get crowded with raregoers. pretty annoying. on the other hand the rooftop bar is fun... rare itself is ok eating and has more than burgers but i got tired of it pretty quickly. great staff though. id recommend the shelburne or any affinia hotel to ny visitors. c. mueller',happy
id25839,' we were not sure what to expect having read many mixed reviews on the new yorker hotel but we were delighted with our room on the --th floot. spacious with two double beds and an en suite at either end of the room. the tv was excellant and easy to use. the room was clean with a daily maid service. the elevators were plentifull with - serving the first -- floors. they were speedy and reliable - just -- seconds from the lobby to the --th. location is fantastic. just a short to walk to macy is and daffy is. madison square garden is very close with the empire state buliding only another - min stroll.times square is also wthin easy walking distance. the tick tock diner annexed to the hotel is busy especially in the mornings and we had to queue once to get in but the service is quick but not always polite.food quality was ok but more expensive than expected.the coopers tavern annexed on the other side is more up market with very good food but again not that cheap. the beer was expensive at - dollars a glass. hotel staff were all polite and professional and willing to help in any way. there were rennovations going on in the main lobby and therefore a shortage of sitting which was a nuisance when waiting to get picked up for a our return to the airport. if i were to return to new york i would certainly consider staying at the new yorker again.',happy
id25840,' this hotel was great. room was spacious comfortable bed and cosy atmosphere. location is perfect. on several subway lines and walking distance to times square empire state macy is etc. the free internet in lounge was great wonderful complimentary breakfasts really helpful and competant staff. i chose it because it was walking distance (- blocks) to penn station. the only problem was the noise from the airconditioning. or maybe it was the noise cancelling machine. anyway our room was on the street and the street was actually quite quiet so we did not need the noise canceller but i could not turn it off. eventually i got used to it when i used ear plugs. the laundry service was very expensive too. we stayed - days and really enjoyed this hotel.',happy
id25841,' our family stayed at the hilton americas in houston this week. my wife was there for a conference and the family got to tag along. the hotel was immaculate and the service was absolutely wonderful. we upgraded to have access to the executive lounge--although set up for business folks it makes for a great breakfast spot with the kids. the queen beds in the double rooms are oversized--making it easy for parents to share a room with two kids. plenty of room in the bathroom for everyone is needs. plenty of storage space in the rooms--both hanging and drawers. great tv and wonderful housekeeping service. the meals in the hotel are pricey ut we knew that. there are a lot of fine dining choices away from the hotel as well. a bonus is a wonderful shuttle the hotel operates to act as your own taxi anywhere in the downtown area. no need to keep hoping for good parking spaces in the hotel garage when you return from a meal. all in all a great place in houston.',happy
id25842,' my fiance and i stayed the evening we got engaged (were mass residents). the hotel staff was extremely pleasant from the moment we handed the keys over to the valet to when we checked out. we stayed in a suite. one side of the room- closest to the windows- had a nicely furnished comfortable and spacious sitting area with a tv. a curtain could be pulled to separate the seating area from the area with the bed and bath which came in handy since i woke up earlier and wanted to watch some tv and read. when we arrived in our room champagne fine chocolates and a note were waiting for us (not something my fiance requested - just a gesture from the hotel). the handwritten card congratulated us and thanked us for choosing the hotel commonwealth to spend our special evening at. what a thoughtful touch. were just two kids in our early twenties not staying in the most expensive room so the gesture was that much more appreciated. sometimes i feel snubbed by hotel staff like my money isnt as valuable because im younger. not so at this hotel. the bathroom in our suite had a separate toilet area from the shower-sink area. the tub shower was large with beautiful marble. the bedding was very soft and comfortable with plenty of pillows. it was like sleeping on a cloud. our friends stayed as well but in a standard room. it had less bells and whistles and was more like your standard nicer hotel room. they really enjoyed it. when we stayed there was construction (of course- it is boston!). regardless the room was insulated from the hubbub of the city streets below and construction. i called down to the valet in the morning and asked if it would be possible to leave our car in the garage for the day until -pm even though we checked out at --am. i threw in that we were there for our engagement evening. no problem - we spent the day in boston without paying for parking other than the typical fee to park at the hotel overnight. the in-room breakfast. i think this is why i hold this hotel so dear in my heart. ive stayed at nice places in my life - eaten at wonderful restaurant. but never in my life had i or have i since had fruit like i had that morning. it may sound weird or trivial but it was so delicious i was taken aback. we went a little nuts on the breakfast and got omelettes toast homefries the fruit! :) coffee and tea and other things im sure. i know we spent more on breakfast than we typically would for dinner in the city. everything was phenominal. id love to see what this hotel can do for lunch and dinner. the hotel is really well located and you can walk to many locations. if youre unfamiliar with boston it is very accessable by foot and by subway (t). but there are of course areas that are less accessable and this hotel is in a good location if you would like to walk to attractions restaurants the common etc. i would be content to spend my honeymoon at this hotel even though im a life long mass resident. i know my fiance wants to get away - but for another holiday in the future im staying at the hotel commonwealth. you will not be dissappointed!',happy
id25843,' i frequently stay here on business and on pleasure with my wife. i like the location by ut and centrally located for everything in the area. the hotel is up to date rooms are very nice and the staff is always helpful. parking is free outside area is very nice and good restaurants close by. the dennys in the parking lot is convenient and -th street is just across i--. i will be back.',happy
id25844,' my family and i stayed here in july ----. this is one disgusting hotel. the floor was filthy the couch had unidentifiable stains. there were beer bottles all over the property and the staff was not pleasant.',not_happy
id25845,' i stayed here in radisson in rancho bernardo during february. i was very impressed with this hotel. i had travelled from ireland and arrived after a -- hour journey. to be able to checkin so quickly was excellent. i had also arranged with the hotel prior to my arrival to be able to receive some packages on my behalf. they did this without any issue and i was delighted with their service. my king size room was perfect. jjs bar and grill though small was very nice. there was plenty of choice for breakfast to get you started for your day. in the evening dinner was simple food which i could not fault. i loved the free beverage and the discount voucher for the meal every evening based on my companies deal with the hotel. kudos to the waitress there during my stay - i am sorry that i cant remember her name. the location of this hotel to my company was excellent - less than a - minute drive. i didnt take advantage of the gym as to be honest i was still on irish time :-) and just too tired in the evenings. checkout was a non - event. just gave the key back and it was done. next time i travel to san diego i will definitely go back here.',happy
id25846,' excellent hotel stayed there one night the only hitch was they checked me into a smoking room and i then had to attend the reception again to change rooms. received a starwood guest room on the top floor. the room was excellent very nice and clean services was very good. i got a full breakfast for the price of the room included $-- the breakfast was excellent and the waiter was one of the best i have encountered in the usa. i would stay at this hotel again and even if i was visiting la i think i would base myself at this hotel for a few days. for the price this hotel is excellent and would rate it -.-stars bed was a westin sweet sleeper bed very nice.',happy
id25847,' when i checked in i was sent to a room that hadnt been cleaned. i had to leave the room and come back later. i had stayed at other hiltons in the past and i was expecting the same large and comfortable rooms but this location has very small rooms and no bathtub in the bathroom. staff was friendly.',not_happy
id25848,' we stayed at the ny palace in a tower room for - days & all i have is glowing comments to make. as soon as we arrived ethan was most helpful in trying to provide us a room with a view & he accomplished this. bill on conceirge could not have been more friendly & welcoming & to assist with anything we asked...george the doorman was lovely... i will definately be coming back to this hotel i do alot of travel with my work & this hotel provided everything one looks for ie good service fab & spacious clean rooms courteous & helpful staff...the location is so central...i felt like a princess i wanted to stay in an elegant old world hotel & this definately met my expectations. my experience in ny was outstanding thanks to the assistance of my stay & the staff at new york palace.',happy
id25849,' the staff was friendly hotel was very clean i did not like that the bed was hard as a rock and the pillows were very small the location was great everywhere we chose to take a taxi only cost -- dollars each way you also have easy access to buses if you chose to go that route the best thing about this hotel was there was a restaurant called home plate - blocks away and had the most fabulous food ive ever ate',happy
id25850,' the sls is a five star experience in every respect. the rooms particularly the suites and the service including its front office managers the lobby breakfast staff and house car are extraordinary. i recommend it for business and pleasure without reservation.',happy
id25851,' i stayed this hotel with my wife & two year old daughter. i took kid-cation package. it was great experience to my family. the package was included free toy and bag pack ice cream men visiting to room $-- breakfast credit etc. no complaint except hotel breakfast it was not bad but not a - star level breakfast. especially location of hotel was very good. it was right infront of boston public garden and many luxury shops.',happy
id25852,' great hotel when you arrive at phoenix airport. shuttle is very easy and we went next day with shuttle again to airport for our rental car. bed was very good excellent stay',happy
id25853,' we stayed here in october ---- for one night and enjoyed it very much. it is very convenient to the kimmel center. the staff was nice and the room was excellent. we have booked it for three more visits in ----.',happy
id25854,' the front desk staff diane and brian were very friendly and helpful. they do a great job. the location of the hotel is very convenient to shopping and main roads.',not_happy
id25855,' i stayed in the palomar for - nights october. the room was large the bed comfy and at last a room with alot of plug sockets!! it was clean modern and practical. tea and coffee facilities in the room would have been good though. the pool area was great compact (you wouldnt want more than two at a time) plenty of towels and best of all were the views from pool and sundeck. did i miss the changing room?? i couldnt find one.................... i ate one evening meal and two breakfast in sable (restaurant) each experience was good food service and price. the location was excellent central to many chicago attractions and as in most of the city a feel safe area. the evening complimentary wine tasting for guests was a nice touch and most appreciated. coffee was served each morning in the lounge (i would have preferred a room facility). customer service was excellent all round. one fault (sorry) if the restaurant is going to be closed all evening for a private funtion hotel guests should be advised. a good choice a good price and would definately return to palomar!',happy
id25856,' i like it! from a strict starring perspective the hotel is probably a -.-. this is an old building that has been funkified with an urban interpretation of east coast seaside-cottage decor. just like a coastal cottage it is slightly worn but fun fresh and casually quirky. nice not luxurious. my room was small but charming. the bed was extremely comfortable...which made for a great nights sleep. the location is what seals the deal!! the hotel is in the middle of a quiet classy tree-lined residential brownstone neighborhood. it is about a block away from several restaurants coffee shops and drug stores. the lake shore (beach park) is four blocks away (an easy five minute walk). there are also several health clubs within walking distance. all the benefits of downtown with the serenity of the burbs...thumbs up!',happy
id25857,' loved this property but i love kimpton is in general...and this one did not disappoint. king guestroom-quiet room requested-not much of a view..interior courtyard) but it was quiet and i that is what i requested. room was compact but that is typical the city. it was not missing anything and just my hubby and i so no big deal. we had a great time; staff was outstanding check-in super-fast. staff was very knowledgeable and i love a doorman in the city :-) great hotel bar for a post-show cocktail. valet parking was convenient and not overpriced compared to other nyc properties. while we did not travel with our puppy we did see doggie water bowls here and there nice for those who cannot leave their pets at home for the holiday. be sure to visit the chelsea market sarabeth is and the fat witch brownie stores!',happy
id25858,' i really liked this hotel and it gives and excellent value for money. the rooms are very big and nice for a quite low price. one of the downsides was that only wireless lan is available and not cabled. in my room i had no access at all to the wireless network and even in the lobby the access to the wireless network was very poor and often not working. to the management of the hotel: work on the wifi network this is essential for business visitors !',happy
id25859,' this was one of the nicest stays at a hotel we have experienced. the room was beautiful the surroundings were beautiful and the people were some of the nicest politest people we have dealt with in a long time. we plan on doing it again next year!',happy
id25860,' if you have the means dont stay anywhere else while visiting chicago. the four seasons chicago is the best accommodation offering in the city. the views from the rooms are incredible. the service is unmatched anywhere else. everything from the beds to the furnishings to the bathrooms is luxurious. they miss nothing here.',happy
id25861,' the hotel was beautiful. the room was a very good size very clean and comfortable. the staff were also very friendly. quite a good location.',happy
id25862,' our family of - enjoyed a great - nights stay at the superb omni los angeles in july ----. this hotel was one of the highlights of our short stay in l.a. although downtown l.a. is indeed quiet we figured that besides santa monica every other neighborhood in l.a. is probably not a place we would want to go out for a walk at night... so downtown ended up to be fine and central to access our sightseeing by car. the hotel is part of california plaza which has a few restaurants beautiful fountains and a stage for night concerts. while we were there there was a free jazz venue every night which created some life around the hotel. the hotel has a quaint but magnificient lobby filled with the scent of fresh flowers. our room with - double beds was large enough with a big bathroom. it looked like it had just been reburbished with beautiful furnishings. our room overlooked california plaza (we recommend you ask for that view). the pool while small was very clean with complementary towels and comfortable lounge chairs. breakfast (included in our package) was full and served in a beautiful cafe. staff were always courteous smiling and highly professional. if you are travelling with kids check out specials on the hotel is web site (we got a reasonably priced family deal with included room parking breakfast and a pizza-movie night! for about $us --- per night) we would definitely go back and encourage you to check it out and to not rule out staying downtown in l.a..',happy
id25863,' my husband and i went for our - year anniversary. we wanted to enjoy ourselves and have a relaxing time. we couldnt have picked a nicer spot. our room was so nice and comfortable it was better then we expected!!! we spent a lot of time by the pool drinking margarita is which were very tasty!!! our suite was facing the marina and we were able to see the bahia belle come and go in the evening it was a beautiful view. we only ate breakfast at the cafe and the buffet was awesome we were saying how we would go back and eat even if we arent staying at the hotel!!! we had such a wonderful time that we plan on going back in october for my birthday!!! i would recommend this hotel for a couple wanting a nice relaxing time or even a family wanting a fun vacation lots to do and great location....... leticia serrano',happy
id25864,' we stayed for three nights. the staff were great in helping us find restaurants bus routes etc. the room was clean and tidy but lacking in amenities such as coffee making and the shower was not great which are the reasons for not being rated very good by us however great location easy to get about from here.',not_happy
id25865,' from all the hotels i have ever stayed in (about -- countries) this was definitely the worst. we (two girls) prebooked and prepaid this through british airways and therefore were condemned to stay for the whole - days. the entrance to the hotel looks reasonable which is very misleading. first the indian man on reception was very rude and took our passports (illegal) and made us wait for ages because he couldnt find our reservation. he told us that we had to pay a daily tourist tax and we said we would once wed got money. we had booked a twin room but he tried to give us a double bed fortunately we had the booking form and insisted on - beds. the room then had beds with very sagging middles and in one the spring was protruding through the mattress and the sheets had holes in. the room was dingy and dim and the view out the back behind the filthy net curtains was like something out of nypd. there were only - bathrooms per floor and they were dirty. after going out the indian man came up and started banging on our door shouting you owe money (tourist tax) this happened on several occasions - even though we kept telling him wed pay it before leaving. during our stay we also saw that there were weird people actually living in the hotel there was an old oriental woman living in a room filled with junk and with several cats in cages. we were just so glad to leave!',not_happy
id25866,' if your expectations arent too high and you dont pay too much for your room youll be happy with this hotel. but dont think it is in the league of a four seasons or anything like that because it isnt. as another reviewer mentioned it is a lot like a courtyard by marriott only trying to be hipper. room was small but acceptable. furniture in the room was funky but after a few hours i realized it was just old and beat up. it looked like they picked up a lot of it at a garage sale. yes the bed is comfortable but it is just because they put a big fluffy pad on top of the mattress. nice bathroom with good shower. location of the hotel is good. lobby is nice but simple. there is a restaurant and a bar but i didnt try them. no pool. concierge was away from his post - out of the - times we went to go see him. the other time he was there but on the phone on a personal call. i will say he immediately got off when he saw us coming. parking is $-- but that is standard for hotels in the city and at least you dont need to worry about the car. overall a fine hotel if you dont pay more than $----ish. otherwise just go to the courtyard by marriott.',not_happy
id25867,' we stayed here on new years eve so we could watch the fireworks from navy pier that didnt happen because - building are right in front of the area where they shoot of the fireworks. maybe from the top floor you could see but we were on the --th its a beautiful view of navy pier and the city but not for fireworks.we were very impressed with the efficentcy at check in and the security at night.it was so quiet we slept great. (the sheets could be a better quality they were scratchy.) great bathroom with a great view too.',happy
id25868,' good location spotless accomodations everything works (including free internet) but best of all the people are both friendly and helpful. one overlooked aspect of the location is that it is as close to adams morgan as to dupont circle which means that there are - restaurant-intensive areas with -- minutes walk.',happy
id25869,' hotel was perfect for us. was only there for one evening and we didnt have one complaint. we will be going back in november and have already booked our stay here. is not far from our venue and there is an awesome steakhouse within walking distance.',happy
id25870,' stayed here in conjunction with a conference service was great -- the workers were all well informed about the areaand were so helpful and pleasant. that said i have to say i as a bit disapointed. i was here for a week and the room while pretty small was comfortable ehough. my group had arranged for free wi-fi (worked great) and breakfast (the buffet i think costed <$-- and would be a bargain for that -- very good). o fridge in the room. location was pretty isolated from restarants though their own restaurant and bar were decent (only a fair value). the gym was pretty nice though the pool was disappointing (pretty but not large and mostly shady). for the money nothing special but not the diaster others have described.',not_happy
id25871,' after getting a very cheap deal on priceline for this hotel i was a little nervous from the reviews on here. overall though it was a totally better-than-fine hotel. the facilities were clean the room was big. valet parking was quick and not too expensive ($---night). the lobby-restaurant area was very nice and the location is very convenient . staff was extraordinarily friendly and helpful- helped me with a fax for free. that being said this hotel used to be the radisson and is showing some wear and tear that that chain would likely not have allowed. small tears in carpet and wallpaper etc. but cleaner than many chains id stayed in. dont think it is worth the rack-rate but for priceline or a good deal perfectly fine.',not_happy
id25872,' run from this hotel. room stunk. no refund for roomstays. be careful who you book with?????',not_happy
id25873,' i stayed here for one night late in the week. ive stayed at other botique hotels in the past like the kimpton chain and didnt know what to expect with the clift. the hotel is in a touristy area but union square has some unsavory areas especially as you go towards the tenderloin area. youll be fine so long as you are told by someone or ask the front desk-concierge. the interior is cool a bit dimly lighted very stylish (meaning i felt like i was a generation or two outside of their core crowd who frequents this property). there is a popular nightclub-lounge attached to the lobby so be prepared for a crowd of pretty people if you get there during a night as to when it is open. the room was fine decor was retroish but good. a lamp didnt work but there was more than enough light. i had a courtyard facing room to avoid the noise of geary street. i slept very well great bed. the bathroom was decent as well showing a little of the buildings history. id stay again as it has a lot of character. i thought the internet charge was a bit high given the room rates. i still dont understand why more full service hotels dont do away with this charge. didnt try the gym or eat there. another time.',happy
id25874,' we just came from a weekend visit to nyc and had the good fortune to pick the strand. the hotel is conveniently located in midtown west between -th and -th avenues. we stayed in a double room which did not have a connecting room--hurray! the room was very spacious attractively decorated and had wonderfully comfortable beds with crisp pressed sheets and possibly a featherbed over the mattress. a huge new flat screen tv was perfect for unwinding at night. the room was on the second floor but so amazingly quiet! we heard no street noise and no restaurant noise at all what luxury! i only have a few complaints which in the grand scheme of things are pretty insignificant. i wish the bathroom was bigger and had more surface area to hold toiletries. i also really missed a bathtub on those cold days. but the shower was great with both an overhead rain-type head and a hand held head. breakfast is nothing to get excited about--no cappuccino no muesli no wonderful handcrafted cheeses or exceptional fruits nothing really european about it but there are plenty of places close by to get your coffee and oatmeal fix. the staff was exceptionally friendly--everyone from the front desk to the housekeepers really went out of their way to make us comfortable. the bell men and door men are cute and funny and so welcoming even super early in the morning on the bitterest days. it really makes a difference-- sending you on your way with a smile and welcoming you back in. we paid full price for the room--$--- or so a night and felt like a fair deal for the quality of the room and the location. we will definitely be back.',happy
id25875,' the location of this hotel is great. the staff were friendly. we awoke covered in mosquito and other bug bites. my partner and i had literally dozens of bites between us. there was a bite on my eyelid my forehead between my fingers on my feet. it was unutterably disgusting. i told the front desk about it and they were apologetic. the manager didnt find it worth his while to apologize to us however. if you dont want to be itching for days after your stay there dont stay at this hotel.',not_happy
id25876,' we had a great time there and the rooms were cleaned every day. great location for everything. the staff were great for telling you how to get to places and drawing you maps especially gregory and the - christines nothing was a problem told us the good shops to go to. if you go get the ticket you can use on the cable cars and buses $-- for a week well worth it. take plenty of sweaters for morning and night as it can be cold. did the a lcatraz and souletto and muir woods tour combined was a great tour and we were over the golden gate bridge twice . we had a great time for six days',happy
id25877,' do your due diligence before coming and you wont be shocked. i knew what to expect by doing some research. last time my wife and i came to nyc i spent - ½ times more for our hotel and found it very basic. so expecting the worst but ready to save some money i brought cleaning material and our own sets of sheets based off of reviews but really didnt need any of them. when we checked in to the room i was concerned when i found that the room door was left open. luckily there were no homeless people or dead hookers under the beds! i was pleasantly surprised with the condition of everything. there were some items on the floor which showed that vacuuming was lacking but everything else was pretty clean. we were in one of the renovated rooms which helped. for the positives; this is new york city and the location couldnt be any better. its real close to times square and next to multiple subway lines. its within walking distance to many attractions. the shower had ample hot water and pressure for us. but the biggest perk is the price. with the money we saved by staying here i was able to take my kids to a jets game - broadway shows as well as ice skating at the rockefeller center under the tree! now to the negatives; room service is every other day and completely lacks in detail. they wont really do anything but restock some basics and change your sheets. they didnt even change my pillow cases. they dont give you much in the way of toiletries either; but really people what are you doing with all of those little bottles of shampoo? bring them with and save a ton of money! i found some chewed sunflower seeds in the table drawer. the phone didnt work and the bathroom door wouldnt close without doing a door dance beforehand. if this hotel was in any other city id give it - star. but being that this is nyc and its located less than a block from times square that has to be taken into account. also the “stripclub” next door isnt really next door and you cant hear their music. its midway between carter and the westin hotel. there is a little shop-deli attached to the hotel that is open -- hours and offers some decent food at a decent price. dont buy into the crazy negative hype of this hotel its not that bad. if you want to save a ton of money and dont expect - star accommodations id highly recommend this hotel.so bottom line bring some toiletries keep expectations at a reasonable level buy some tickets to some shows with the money that youre saving and enjoy new york city!!',happy
id25878,' stayed a total of - nights while attending a conference in dc. was only a --- walk to dc convention center so it is a great place to stay if you want to be close. was also only about a -- min walk to the white house if you want to see the sights. i arrived late the first night and ate in my room. food (burger) was prepared and delivered very quickly to my room and was satisfactory not extraordinary but it hit the spot. pros: -. location - great location if you are going to the convention center -. rate - very reasonable and close to the action includes free wifi -. bed - was very comfortable and very clean cons: -. room - a bit dated with older carpets and furnishings -. parking - at $-- (+tax) a day i thought the valet service was a bit expensive -. noise - a new marriott is under construction directly across the street which was noisy at times. ask for an interior room away from the street and you shouldnt have a problem.',happy
id25879,' we stayed here for - nights with several other couples and all of us had a great experience. first off i have learned that travel websites arent the cheapest route to go...we booked directly through the hyatt and ended up changing our reservations - times because we kept finding better deals directly through them. that may aggravate some people but i check that kind of stuff all the time so i love it that you dont get penalized for making changes. anyway we went from $--- a night down to $--- a night then to a special where it was $--- a night but if you stayed - nights you got the third night free plus breakfast for - each morning. so in the end we felt like we got a great deal. the hotel is right at union square easy walk to trolley and bart. nice location for shopping and dining. the rooms are accurately represented in posted photos. not super huge but very chic and inviting. the bed was very comfy there was a small fridge coffee maker bathroom well appointed and modern. no complaints at all. maid service was very prompt in the mornings we ate breakfast at the hotel restaurant every morning and it was wonderful. servers and everyone we encountered were very friendly and helpful. in general san francisco is a very noisy place and i was woke up several times by trolley bells ringing but i didnt feel that was something the hotel could control. the lobby is currently being renovated but that didnt impact anything we did. actually didnt hear any noise coming from there. i would stay here again and would definately recommend it to others.',happy
id25880,' tres veces tuvieron que venir a probar la llave del cuarto porque no podiamos habrir la puerta el bufete para desayunar estaba muy escaso le faltaban muchos alimentos los jugos tienen mas agua que jugo.',not_happy
id25881,' my nephew and i stayed because it was close to the rose bowl. read the reviews and was expecting the worst. the carpet smell was strong at first but didnt last long. if the previous reiewers would have let the water run for awhile they would have had prenty of hot water. the manager was very helpful with moving cars around the small parking lot. he might have had a scowl but was very friendly once you talked to him. the lady at the desk was very nice and helpful as well. will stay again when in the area.',happy
id25882,' this is a fairly typical embassy suites...without their signature atrium (which i miss). it is quite new and the staff is very friendly. i liked the close proximity to the metro and there were lots of restaurants within a short walking distance. i agree with other reviewers about the breakfast. it just wasnt up to embassy suites standards and the food was pretty mediocre. my biggest complaint was that for some bizarre reason we could hear all sorts of conversations from other rooms coming through our air ducts! it was very annoying...especially when it woke me up at - am one morning. i could also hear the television blaring next door at the same time. that was also the same morning that we failed to get our wake-up call (and isnt that computerized?) and there was no usa today in front of our door! i went to the front desk on my way to breakfast and complained about all of these matters and the young man behind the desk immediately took that night is charge off of our bill (thus living up to their previously stated motto that if you are not ---% happy that night is free...remember that if you stay at an embassy suites and have a miserable night!). i really do like embassy suites and we have stayed at them for years because of our two boys. but i truly could not put up with the noise coming from the air registers again and would find someplace else to stay. all of the staff were pretty friendly and the manager is reception is always a plus but that noise issue would certainly keep me away.',not_happy
id25883,' myself (--) my partner(--) my cousin (--) and her partner (--)all spent --th dec- -th jan in nyc at the shoreham and it was fantastic!! location was spot on and staff were all very friendly to and not to mention the comfy bed and pillows. central park is abut --min walk aswel as the rockerfeller centre and lots of shops cool bars etc (cassidys irish pub at the bottom of the street was great) and do not forget times square which was about a --min walk!!! overall fantatic spottless classy hotel and we will be staying there next time for sure :) x (free hot chocolate tea coffe etc too in the lobby area) x thanks!',happy
id25884,' my husband and i started our vacation staying at this ritz on nob hill. our room was on the -th floor overlooking the courtyard - lovely! all the staff were extremely courteous and helpful. we enjoyed having late night cocktails in the bar in the lobby - again all the staff were very attentive and very polite. our room was beautiful - we were celebrating our --nd anniversary and a dish of chocloate covered strawberries along with a lovely welcome note were in our room waiting for us. loved everything about this hotel!!!',happy
id25885,' this hotel was great. worked for my family. rooms are not huge but clean and bright. the morning breakfast is a great way to start your day. staff was excellent. after looking at prices at other hotels i thought that this place had to be a dump for what they were charging. i am to say i was wrong. the place is great. just ----- blocks from times square. --- block from -th ave shopping. worked great for wife - kids - and -- year olds. i really liked that you could get away from the mobs of crowds on times square. right across from hotel is a nice plaza to relax in and the best pizza slices are next to the plaza on --th st. called little italy pizza. get the calamari pizza slice you will not regret it. we stayed - nights and were very with the hotel and its central location to sites shopping theaters restaurants and subway right around the corner. i have stayed in nicer larger hotel rooms that are true five star but for the price to value you get it is a five star stay in my book. i will be back to this place to stay again i just hope that they do not get to popular and raise the prices of the rooms.',happy
id25886,' took my wife to nyc for her first trip there....a little - day vacation. booked everything through expedia but based the hotel on the reviews on tripadvisor. . i was nervous because everything looks great in the pictures but when you get there it doesnt look like the same place. needless to say it was perfect. the michelangelo hotel was everything we wanted. great location to everything nyc has to offer. staff was excellent the rooms large and well furnished. i would recommend this hotel to anyone wanting to stay in a beautiful hotel right in the center of nyc.',happy
id25887,' i stayed three nights in the hotel during a weekend. i entered the lobby with big bags since my trip was - weeks long and no body greeted. the hotel doesnt have a reception just using a group of young mans and ladies to welcome guests. they are called hosts. so i greeted one of the hosts and told him that i would like to check in. the host proceed the check in fast and efficient but without any warm gesture. i assume since were asian then they act like that but hopefully that is not true. the room itself is bright airy and comfortable while the bathroom is cool with black monochrome. while for the breakfast the hotel give $-- credit to be used each day. frankly i dont used to this kind of concept. it was a good stay overall just the hosts need to learn from fellow asian hoteliers how a decent service should be.',not_happy
id25888,' if you havent yet stayed at the aloft properties this one near the airport is quite convenient because the hotel offers shuttle service to sky harbor airport & is adjacent to the new light rail line to travel downtown. aloft features great room amenities including large shower stall modern amenities & refrigerator. food is available in the lobby although you must pay for it. the bar is trendy is could be a nice place to unwind. the outdoor pool was great even in --- degree heat!',happy
id25889,' i have stayed at several w hotels around the world and this was one of the worst experiences. after a multi hour flight from asia to the u.s. check-in at the w was cold and unfriendly no offer of help with my luggage or even directions to my room. the room itself hadnt been cleaned yet when i entered was in corner that felt like a closet and had a rumbling heater they didnt bother to fix when i brought it up. i am usually a big fan of this chain but will never stay at this particular one again.',not_happy
id25890,' i have stayed here the last two years. i love this hotel. it is in the best location to boot! rooms are clean staff is friendly and always willing to help and hot coff and tea are always available. i wouldnt stay anywhere else.',happy
id25891,' we were recently traveling for several weeks with my husband and step daughter and stopped to visit our family who lives in phoenix for a few days. we had originally booked - nights at the millennium resort in scottsdale (review also posted). at the urging of our family we decided to extend our stay one more night but knew we were not going to do so at the millennium. we then booked a room here. let me tell you. if you are looking for an opulent place you basically never have to leave and focus your entire vacation around the resort... then this isnt the place for you. but if you want an amazing room with great service and an outstanding price this is most definitely the place. we were so impressed that we even extended our stay further and stayed almost an entire week there! the front desk staff was amazing and incredibly accommodating the rooms were clean (although carpeting could use a bit of updating) and beds very comfortable. my only complaint would be with the hot tub. it did not seem to be filled enough or by the time we got to it (we went down approximately -- pm) the water had went down to where the jets splashed water in your face or above the waterline. also there was a slight mildew smell to the hot tub area. even with those issues .... i would rather stay at this hotel rather than paying - times the price the resort fees and dealing with the typical snobsdale attitude of the millennium any day! way to go sheraton... we are in phoenix about once a month so you will be seeing alot more of us!',happy
id25892,' what a horrible experience we booked on hotwire and there was nobody in the hotel but they gave us the worst room ever probably because of how we booked it. first of all our room had blemishes on the wall dust everywhere and also black curly hairs in various places in the washroom. this website requested i review the room and therefore i am. when we went to lower the blinds to go to sleep around --pm as we had to leave at -am the blinds came crashing down and could not be fixed. it then took them an hour to move us to another room and then they tried to incredulously charge me for some drinks we did not have. i would never stay there ever again the manager on duty did not care at all for servicing her clients and empathizing with the needs of the guests. it was almost like she felt it was our fault that the entire apparatus for holding up the blinds came crashing down at --pm and we inconvenienced her. then to say it would take -- minutes but it took an hour to move rooms. honesty and integrity do not equal the millennium un plaza hotel. i called the hotel to discuss the issue with the director but they did not know how to handle the call. i was given the voicemail of someone in the service department. it is completely out of order with no process or pride for the manner in which the establishment is run.',not_happy
id25893,' had a studio apartment on a trip with my family. there is no air conditioning so we had to leave the windows wide open otherwise suffocate but nearly died of the heat overnight anyway. between the heat and the noisy bar-goers we hardly got a wink of sleep. it was intolerable. also the place really does need some repairs. theyre fairly minor such as a leaky cracked faucet for one example but it makes it seem cheap and rather crummy. the next day we moved to the best western a few blocks down. there we got a modern room with a-c plus a partial ocean view (no view except at the dirty alley from the studio room here) plus a pool & hot tub for an evening swim. i really wanted to love the beach cottages but i honestly wouldnt recommend this place.',not_happy
id25894,' i recently spent one night at the renaissance dallas. i enjoyed the stay. the service was excellent. im a marriott rewards platinum level guest which entitles me to an upgraded room. that doesnt always get taken care of before all the suites are filled with other guests. in this case though the front desk blocked me out an upgraded room ahead of time and i had a wonderful suite with a skyline view. they seemed very willing to accomadate requests platinum or not. check in was very smooth despite a -am arrival. the one meal i had was very good. i would agree with the previous comments that there is not much around other than other hotels. i would recommend this hotel.',happy
id25895,' my wife and i stayed here recently for a few nights and for phillies games the location is superb as it is adjacent to walnut locust station on the broad street line.we paid a few extra bucks for a room on the exec floor with superb views from the --th floor.the room itself was clean and well appointed though it could have done with a fridge and a safe.you do get some street noise but nothing really worth bothering about.the staff was very helpful and all things considered i would definitely use this property again.you can either self park or valet park your car.philly is a great beer town and the hotel is handy for some decent barssuch as the perch pub(right across the street) and the good dog bar.the location is also good for all the theatres down broad street.',happy
id25896,' just returned from a four night stay at the chelsea pines inn and we had a brilliant time! staff bent over backwards to help us out (even lent us a laptop to get some theatre tickets online). they gave us two restaurant recommendations for -- and for primitivo which has to be the best italian meal ive had in a long time and very resonably priced. fantastic location really central and only a -- min walk from christopher street. we stayed in the paul newman room with own bathroom and it was more than big enough and spotless. ok so it is not the hilton but then you are not paying hilton prices either and to be honest id rather stay here for the atmosphere-staff-location. fantastic - we will stay here again when we come to new york. big thank you to the member of staff who seemed to be always on duty in a supervisory roll and commands a very tight ship - charlie the cat.',happy
id25897,' we loved this hotel. the rooms were enoromous and the downtown denver view was amazing. the hotel is a little bit aways from downtown but they provide a free shuttle and that got us everywhere we wanted to be. the front desk staff especially tara and amanda were very friendly and had good recommendations. we would defintiely stay here again.',happy
id25898,' on returning from my stay i felt i needed to inform future goers on what they are gettin themselves into! the location is indeed satisfying however the hotel itself is a hugh let down and also some of our clothes( just bought) where stolen from our room! my reccomendations would be to avoid this hotel',not_happy
id25899,' stayed there for a week just recently. the hotel has an ideal location for visits to sights in manhattan & subway to further destinations. the staff is very friendly the rooms are spacious and the housekeeping cleans the rooms very well. overall very very pleasant stay with no negative point at all! will definitely go back!',not_happy
id25900,' from the shuttle driver to the front desk staff to the restaurant staff everyone there was friendly helpful and accommodating. high speed internet worked flawlessly. gym had - elliptical - treadmills a recumbent bike and a nice set of free weights. the complimentary breakfast was very good as expected.',happy
id25901,' i called the hotel a month prior to my stay and was told that the hotel was ---+tax. when i got there the room was now ---+tax making it --- per night. i asked for a government rate. he told me originally the price of the room is --- so me paying --- is a good deal and he cant give me a government rate because im a student there with a group. when i asked him about our previous conversation of the room being --- he said that he didnt tell me that. i said oh yes you did. he said he would never have told me that. i would never spend --- for a days inn hotel. but everything else was booked and i had no choice to stay there. i do have to give them credit for a clean room. but there was no continental breakfast available to us. i was there on a photo workshop and i left the hotel everymorning at --- and there was no breakfast available. i paid cash per day. on one of the days i gave him ---.-- and he did not have change he said he would give me a credit for the next night. well on my receipt for that day it said i paid him ---.--. i was like i gave you --- and this does not show a credit. so he took my receipt and hand wrote it on there that he owes me -.--. i think these rooms are way over priced and i feel i was totally taken advantage of. he basically called me a liar about our previous conversation a month before. i will never ever stay at this days inn again. i could stay at a luxury hotel for the price i paid for this days inn. the website dosnt even have this hotel listed as ---.--. this guy was very shady.',not_happy
id25902,' in january i booked with e bookers to stay - nights at holiday inn san francisco in september. the cost about $---. the booking page showed a best price guarantee without conditions. i booked but now find that the same hotel room is $--- for - nights with various providers. i complained to e bookers who hid behind non cancellation policy and the small print re price guarantee. they blame the hotel the hotel blames e bookers and says it regularly receives such complaints. both claim the other is responsible for the non cancellation policy and both say the other sets the price. i am aware the hotel received $--- ie $--- more than they are now selling the room for. both parties and intercontinental hotels guest services are unhelpful and shift the blame to each other. i accept that prices can rise but by such an amount is a total rip off . i will certainly never use e bookers again and am now preparing for my first and last stay in a holiday inn',not_happy
id25903,' my wife and i visit nyc --- times a year. on the latest trip down(first week in dec. --) we decided that this time wed try to visit manhattan on a budget and booked the hayden hotel with mixed results. our room was $--- with it is own bath. (be aware that some of the rooms are less but have a shared bath) the hotel itself is clean but well rather tired and worn. bumps dings and scratchescover the walls and floors. our room was small even by new york standardsand during our - day stay we began to jokingly refer to it as the closet. as one reviewer wrote it is almost as big as a college dorm room.....almost. the bathroom was almost comical in its petiteness. (i could not wash my face in the tiny sink without dripping water all over the floor as the clearance from the bowl to the wall was so shallow.) luckily both my wife and i are very thin so we were able to move around without too much fuss. ;-) the staff seemed friendly but my wife and i know nyc well enough to not need much if any help from concierges so we didnt interact too often with any of them. now to be fair we usually stay in hotels like the kitano or city club which are light years ahead of the hayden in detail comfortservice and amenities. of coursehowever the kitano and city club are also *significantly* higher in price. that said this still leaves the hayden in a very strange niche. the old saying you get what you pay for doesnt seem to apply here. it is too expensive for what it offers to be considered a true bargain and it seemingly offers no more than the chain hotels like those owned by applecore hotel for $----- less per night. ---so i cant quite figure out who hayden is target audience is. bargain hunters can do much better elsewhere as can those seeking a hotel that is quaint charming or even quirky. bottom line: the hayden is clean and seemingly friendly; but tiny bland and a bit scruffy. it is neither a bargain or value and i would look elsewhere if one wanted to save money on their hotel in nyc.',not_happy
id25904,' perfect location used the metro more than we thought we would no waiting for busses. pool-hot tub was important with teens and was fine. concierge and bell hops always available for advise. we tried for holocaust tkts to late online but the hotel has some for clients (it was raining and was perfect no standing in line for tickets) i dont like the double beds instead of queens but was aware before we booked.',happy
id25905,' had a --night stay here as a platinum priority club member. as is mentioned in many reviews the rooms are indeed small - but it is new york city and id hope youre not spending a whole lot of time in the room anyway. air conditioning got the room very cold if you wanted but he unit was fairly noisy and the bed is very close to it because of the size of the room. the location is the big seller here. about a half-block away from the corner of -th and --th and then youre pretty much right in the heart of manhattan-times square. check-in-check-out was very quick. elevators can be a little slow at times and had an issue where we hit the down button and waited and then it went off like an elevator was arriving and never did so we hit both buttons and eventually got one going up . breakfast area can be extremely crowded and almost wonder if the layout just needs to be changed so you can at least access the food and then take it up to the room. but at the end of the day - when hotels a block or two away are charging up to double the rates if youre just looking for a clean hotel in a good area this place is just fine.',not_happy
id25906,' stayed - nights while in town for a conference at the convention center right across from the hotel. paid $---night while other parties in my group paid $--- per night at the hyatt across the street for a little more frills (they are literally right across from each other). the hgi is definitely much better bank for the buck. the super shuttle runs regularly between the hotel and denver airport (about --mins w-o traffic)...for $-- each way it is not a bad deal. the hotel is - min (walking) from the main --th street mall area so plenty of restaurants-bars choices and some clothing stores (it is an open air shopping area). will stay there again if i have to travel back to the area for business.',happy
id25907,' a series of issues...... -. neighborhood: i thought i stayed here before but dont remember it being this bad. i wanted to stay around penn and port authority to be in walking distance to both but when i walked from penn station to the hotel it got worse and worse as i got close. your neighbors at the hotel are - porn shops and the ny parole office. -. the little things: first when i checked in they told me that there would be a welcome letter in the room with the internet access code in it. there was no letter. (at least internet is complimentary) -. i turned on the tv and there was no picture - no signal floating around the screen for two hours until it came on. -. there was no room service menu - one had to be sent up. (delay delay). when i called for room service they said they were too busy and could they call back in -- minutes. -- minutes later they called. i ordered food and asked what sodas they had. i ordered the sprite. -- minutes later they called back - no sprite! -. no real lobby - i should have remembered this but i was planning to meet colleagues and interview some candidates in the hotel lobby but there was none. (also embarrassed about asking them to meet me in this neighborhood). i was able to use the bistro in the back but it was just a little awkward. -. my favorite - the room got pretty warm in the evening so i went to the ac-heating unit on the wall and opened the little door. inside there was a little sign that instructed you to use the wall unit. i went to the wall unit and there was nothing lit on the led display. i pushed all the buttons more than once and could not get anything to work. i pried the unit off the wall (made to be able to do this) to check to see if there was a loose wire and guess what? there were no wires connecting anything to anything! so unless this was a wireless unit that still did not work it was a total sham and illusion that the customer had control of room temperature. i ended up opening the window which was pretty noisy! the people were great nice and friendly but there are far too many options in nyc to bring me back to this hotel.',not_happy
id25908,' if you want to have a wonderful sleep the night before your early morning flight the westin detroit is an absolute must! my husband and i are spg platinum members and thoroughly enjoy the comforts of the westin more specifically their heavenly beds. we use this hotel solely for the purpose of knowing we are going to have an excellent sleep before we face the hustle of early morning flights. we always request a high floor opposite side of the elevators and facing inside looking down on the atrium. we have never heard the flights. every time we have stayed here we dine at dema restaurant which is located in the atrium. it is a modern atmosphere with excellent food and very moderate prices. the employees of the westin dtw are always extremely polite and courteous; from valet to check in desk to any of staff in dema. i feel that the people that complain about the staff should perhaps look at themselves and how they are treating the employees. if you are rude and ignorant to them how should they treat you? they are there just doing their job they are not the ones that created your mood get over it and move on. quite honestly there is nothing i can say negative about this property. westin dtw is a clean friendly modern place to stay with great access to the airport (your own access to customs for delta flights). definitely a must stay when flying out or into dtw airport!!',happy
id25909,' the hotel is really a great place to stay. it was very clean . it is located close to the shopping .the room service was excellent and the staff are ver;y helpful. i used the gym and it was unbelievable. new updated equipment. over all i had a great trip. the pillows on the bed are down and the hotel brought me extra pillows and a humidifer. i was very comfortable. the hotel is a little stuffy . not young atmosphere in the lobby and the dinner in the resturant was very rich but yet an enjoyable stay.',happy
id25910,' we ( - twenty somethings and mum!) stayed in this hotel for - nights in august getting a last minute discount with gta hotels. on arrival they were overbooked so we were given the pent house for a night which was absolutely amazing with fantastic views. the next day the manager couldnt be more helpful showing us round different room options and upgrading us to a king suite which had plenty of room for -. the location is fantastic with lots of nice bars delis and restaurants and very close to a subway station. the staff were really helpful and friendly and the rooms clean and spacious. the bar is definately worth going to and the gym is good. we would stay here again and will go back to this area next time we are in ny.',happy
id25911,' my wife and i stayed here for a week and the best thing about it was the location. it was close to times square and the theaters but that is about all we liked about it. for the amount you pay you would expect a bigger room complimentary coffee a desk cable that works bathroom without mold and polite people when you return home from a long day of being a tourist. the security ways asks for you to show your room key but they werent very polite.',not_happy
id25912,' attended for a conference good rooms quality bed nice grounds and a great restaurant',happy
id25913,' this is an ideal property for business travellers close to the city approximately -- minutes on the light railway and minutes (walk) from the airport. good breakfast prompt check in and out professional and efficient concierge. room was large and comfortable. good wifi access in the lobby. bar food a little expensive but quality of the food was good. staff in general were very pleasant.',happy
id25914,' i stayed here for almost a week and i cant say enough great things about the staff. they ensured i got to the hospital on time everyday and called me just to make sure i had a ride home and that i made it back to the hotel ok. such a great thing when traveling by myself (and when traveling on a budget). completely exceeded my expectations!',happy
id25915,' we had an insufficient amount of towels washcloths daily and had to call for more one day no washclothes were left. air conditioning insufficient. we finally put the thermostat on -- so get the room to a tolerable level and we never put the thermostat that low before. dining room and wait staff were rude. one waiter ran our bill on another diner is credit card and then refused to give us a copy of the void slip. this was reported to management. dining room was slow to get our order and we were told they were not expecting this many guests until the next day. however reservations were in the computer and i feel sure the dining room staff had access to it.this hotel is not on the river as the name would have you believe. we were told by a hotel staff person not to use the elevator to the riverwalk as it was unreliable. however it was reliable. no newspaper delivered to the room as stated on website. i will never stay in this hotel again. it does not deserve a - diamond rating and is very over priced.',not_happy
id25916,' we were in town for the girls volleyball junior nationals. the league books all the hotels close to the convention center so it was impossible to get a reservation without going thru them. the blackwell was not on their list so we were able to get a room. it was not far from the convention center if you drive. the blackwell was much nicer than i thought it would be. ive been at other big ten school hotels and this one is much nicer than for example the one at msu the kellogg center. the rooms are nice well appointed and huge. the beds are great. service is generally good. our room had a king bed with two work stations with work lamps & outlets flat screen tv built-in drawers nice closet relaxing chair (to watch tv). the view is pretty bleak---lots of parking lot and cement around. my husband commented that at least at the kellogg center you get a view of trees. nice things; students run the place and they are as nice as can be. parking was free because they didnt have anyone manning the ticket booth (not much demand so made sense). place is well kept up. one problem: we were there when it was about --- f and ---% humidity. the ac was going full blast and it was really chilly. because of the ac or hvac system the room had a damp musty smell to it. i smelled it immediately and thought it was disgusting--kind of like wet dirty socks. my husband (who has no nose i suppose) said it wasnt so bad. i wanted to move but we decided to see if it improved when you turned the ac down. it didnt--at least to me. the only saving grace is that you get used to the smell after awhile. everytime you enter the room though you smell it all over again. i wouldnt say that the hotel was a really good deal given that we were in columbus. we got a osu visitor rate of $----night including - breakfast buffets. we forgot about the buffet though and went out to eat! bummer! didnt even notice the restaurant! food hint: if you love ice cream go to jeni is near the convention center. this ice cream is to die for!!! best flavors: plum sake sorbet grapefruit frozen yogurt. i want to buy their cookbook!',happy
id25917,' we stayed in the parker house while on vacation in boston with our children (ages four and two). the hotel has a great location - close to quincy market the common and a couple of t stops. the hotel is well maintained but a bit dated. the bathroom in our junior suite was tiny and there was a paucity of electrical outlets given the number of cameras computers ipods and cellphones that we wanted to charge. one outlet near the desk didnt work at all. we also had problems with the bathtub stopper; it had come unscrewed and took some twiddling to put right. soundproofing was great- we never heard anything from neighboring rooms (and hopefully they didnt hear our kids either).',not_happy
id25918,' we stayed - nights and wow! what a joy! we wanted somewhere with easy access to the area and we got it! free parking - free wifi - free breakfast - and the bonus - mon to thur night they make you a free dinner! it is a buffet meal from ---p to ---p and each night is a different choice. we had tacos one night then meatloaf then chicken and then finally lasagna. it includes free wine beer or lemonade. there is a really nice pool bbq area an outdoor fireplace to lounge in front of and a really nice area to walk along the canal . if the full kitchen doesnt temp you for lunch or dinner the other - nights of the week then there are loads of places to eat nearby. we really enjoyed our stay!',happy
id25919,' this courtyard marriott is well mananged and in a great location of indianapolis. everything is clean and nice and the excellent staff was helpful and friendly. they even brought a small refrigerater to our room upon our request. we had a birthday party with -- friends including children. the swimming pool and excercise room are easily accessable. the morning buffet was plentiful and very good. i would highly recommend this hotel to anyone.',happy
id25920,' i would like to preface this review by stating that i work front desk for a small hotel chain in the carolinas. i have always personally stayed in starwood hotels like the sheraton and have never had issues like this before. everyone we spoke to on the phone both prior to arrival and during our stay were absolutely wonderful. one of the operators sheila was particularly nice. the front desk staff however seemed aggrivated every time somebody stepped up. before we were even able to open our mouths we were given an attitude. once we were able to get into the room we were impressed with the views but very underwhelmed with the room itself. worst sheraton we have ever stayed in. seemed generally dirty in the hallways and vending-ice rooms carpet in room was very worn out and seemed like it could use a good vacuuming. the tvs were old tube tvs that were so worn the sound was warped. the room service was excellent and so was the breakfast down at the terrace downstairs but food should not be the only good thing about a hotel stay. we usually stay at the loews when we return to philly but they were fully booked so we decided to try this sheraton because we have a dog and he loves their sweet sleeper dog beds.',not_happy
id25921,' initially i wasnt so sure about the location - but it turned out to be convenient afterall. we got a pretty spacious corner room in a high floor so had a pretty nice view of the delaware river and northeast part of philly. everything looked new and clean which we loved. we used the gym - which was nice. it is connected to the pool area (being a holiday weekend filled with kids). the pool attendant had an attitude which i didnt appreciate - when i walked in - she followed me to the gym area - didnt explain anything as she gestered me to come back with her and as if id done something wrong so i asked oh sorry did i need to sign in? by showing her my room key. only then she claimed that she didnt hear it beep so thought id just walked in- didnt apologize for making me feel like a criminal in front of other guests. i dont know how one would do that given you need the room key to get in (note she was on the phone when i walked in - i actually waved hello to her but she ignored me). next day there was no pool attendant there were kids running about with wet feet trying to use the gym equipment-treadmill. i tried to tell them that it is dangerous to use the equipments without proper shoes. but they ignored so i had to use the phone to ask for an attendant to come. this was disappointing to me - that in such a nice place - there were no proper supervision. in other hotels ive been to the attendants are more polite and actually there when supervision is required. it is a shame because everything else about our experience in the hotel including the service at the front desk was very good. maybe they have a different training-hiring procedure from the front desk to the pool attendant. otherwise i would come back and recommend this hotel.',happy
id25922,' i got this room through hotwire. for a february stay the place was really cheap for nyc standards (under $--- a night) and the rooms were really spacious for nyc. the place has the charm of a ----s apartment block but who is going to spend their time in their hotel room in nyc. overall i was really satisfied the rooms were clean the staff friendly and i would certainly go back again.',not_happy
id25923,' i recently stayed at the downtown seattle laquinta inn and enjoyed my stay. i got a tad bit lost from the driving instructions given by the inn is website…but there is a lot of road construction going on in seattle and i chalk it up to that. the hotel itself is old built in ---- i presume for the world’s fair but it has been updated recently in ----. the parking lot in front is cramped with stalls too small for any vehicle to fit in comfortably. check in was easy and friendly. the night desk clerk was friendly and had a good sense of humor. the young man put me at ease right away. once checked in i moved my vehicle to the free parking garage in the basement again quite cramped. but it is an easy trip with bags and such from the garage to the elevator and to your room. the basement garage was well lit and felt safe. entering by the back alley was a bit difficult because roads are one way and “no turns” so be mindful of getting good directions from desk clerk. the elevators are old and sound a bit scary. doors slamming and cables whining. i only say this because my room was right next to elevator shaft and throughout the night i could hear them clamoring. (i would request a room far away from elevators and stairwells.) the room was comfortable i had a king suite non-smoking. i liked the living room area and the windows were large and looked out over the city. i could see that space needle through the seattle fog. the kitchette was nice although the utensils were sparse. - fork two bowls and that was it. the bathroom was nice clean and spacious for me. (lots of towels but - shampoo and - soap) the bedroom was also confortable. king bed slept well and the window actually opened to let in some evening air. (i have had windows in other hotel that don’t open and that drives me crazy) good closet space in the suite. (just remember to collect all your things before you leave) the jacuzzi was open at all hours and it too was clean and plenty of towels. the dry steam room had to be turned on and so it was not ready for me to use (but i understand with energy bills skyrocketing.) breakfast was the usual flair with handmade waffles cereals fruit (oranges apples) and hard-boiled eggs. get to breakfast early. by -:-- it was getting thin. check out went quickly and again desk clerk (a young lady) was friendly and helpful. i did enjoy my stay and would consider staying again…and next time i will know not to sleep near the elevators.',happy
id25924,' we chose to stay at the lenox based on a previous visit to the area where we spent some time in the pub (solas) in the hotel complex. the hotel exceeded our expectations. the service was consistently high quality - from the doormen front desk staff and service staff - all were friendly helpful and . the room was clean comfortable and of high standard; aveda bathroom products appreciated! and to top all that the free lindt ball on the pillow each night (part of turn down service) was the icing on the cake. we used the gym daily it was sufficient for our needs with good equipment and supplies. the wifi was quick enough and didnt drop out. the city bar was nice for cocktails. we didnt use the restaurant so cant comment on that. but the pub does the best chips and curry sauce ive ever tasted (highly recommend these)! the location of the hotel is perfect; close to copley station and really close to the shops. we walked from fenway park easily. we would definitely stay there next time (assuming we get as good a deal as the last time).',happy
id25925,' we usually stay in the times square area but decided to try this hotel near central park. this hotel was very nice. the rooms were large modern clean and quiet. nice location. convenient to subway. parked overnight - blocks away for $-- at hertz. id highly recommend this hotel. the only downside was the shower curtain smelled a little mildewed - however there was no visible mildew.',happy
id25926,' i stayed at the hudson and was overwhelmed by the decor; very trendy. it was in a perfect location with central park moments aways and times square a short walking distance. it was clean which was important and although rooms are very small - if youre only there for sleeping and showering i see no problem in this. i was -- at the time of my visit so i didnt get to sample the bar but planning a return for my --st!',happy
id25927,' this was truly the best experience i have ever had at a hotel. my fiancé proposed on friday morning and surprised me with a trip to chicago to celebrate. he chose the elysian based on the excellent online reviews and we were not disappointed. from the moment we arrived the service was impeccable. everybody who works at the elysian is so friendly and warm which is sadly often not the case at other upscale hotels. during our stay we did not come across one staff member who provided anything less than excellent service. upon checking in nicolette the guest services manager asked whether we were celebrating a special occasion and we mentioned our recent engagement. when we returned to our room later that evening there was a chilled bottle of champagne and delicious macaroons waiting for us which was such a classy and nice gesture. one night our carbon monoxide detector went off because the batteries were low and when we called the front desk they had someone at our room in under a minute i kid you not. they were also profusely apologetic for the inconvenience. when we were leaving to go to the airport we mentioned that we were going to take the el to o’hare and before we knew it somebody at the front desk had called one of the house bmws to whisk us to the chicago blue line stop. we also signed up for the deal where we got free breakfast each day (room service counts) which was incredible. these are just a few examples of the little touches that occurred throughout the weekend and made what would have been a great trip an incredible one. i would be remiss if i didn’t mention how gorgeous this hotel is. from the moment you walk through the front door you are greeted with perfect décor and it just gets better and better. every single area of the hotel that we visited from the courtyard to our guestroom to the spa and gym – even the hallways elevators and public restrooms – was simply stunning. our guest room (we stayed in an executive suite) was gigantic and amazing. it had a total of three flat screen tvs (one in the mirror in the bathroom) a fireplace a huge bathtub and so many other great little details i can’t even mention them all here. on top of everything else even though our room was directly across the hall from the elevator it was so quiet and relaxing. honestly i am not kidding when i say this was the most amazing hotel either my fiancé or i have ever been to. we are even looking into having our wedding there. even though it is by no means inexpensive we both feel that we got a great deal given the level of service the amazing environment the location and the free breakfasts. i would recommend it to anyone from business travelers to couples to families. please visit this hotel i promise you will not be disappointed!',happy
id25928,' i have stayed in three hotels in new york: hilton times square park central hotel and eventi. in my view eventi was the best of these three though i only stayed for one night. i stayed in the cityview room. the room had a view on the empire state building and the freedom tower. room was spacious especially the bathroom. we had also a free wifi in our room which was a nice surprise since often times you have to pay for that.',happy
id25929,' i was thoroughly impressed with the vagabond inn. i really wasnt sure what it was going to be like for the price but it met every one of my expectations and i was completely safe comfortable it was clean peaceful and serene. thanks for a wonderful stay and a great breakfast. whenever im in san diego this is my choice!',happy
id25930,' we planned our first visit of nyc in november -- and also booked a deluxe room in the new yorker hotel. about a week before departure we changed our mind and asked for an upgrade to one of their tower suites. after - days of waiting for a response we got an upgrade offer for --$ per night... pretty cheap if you compare it to the standard tower suite price. as we heard about their slightly unfriendly personal we didn´t expect much of the check in. unfortunatly their was no upgrade noted in our file so we had to discuss with the receptionist to get the upgrade for the promised --$. it seemed that they had mistakenly told us the price of --$ and now wanted to withdraw their error. but after --min of talking we managed to get our upgrade. room was - for a suite - not too big but for - days and - persones it´s ok. minibar was free but there was only - coke - dietcoke and - water in it. we had a coffeemachine and - big flatscreens for each room. beds were exeptionally good. view was also superb as we could directly see the empire state building from our beds. windows were able to open for about -- centimeters. unfortunatly there were - balconys of the other suites directly unter our windows. the first - nights we were lucky as nobody used it but in the third night some spanish or mexican people thought it would be a good idea to invite all their friends to have a nice party on the balcony. unfortunatly the doors were also very loud an had a large slit so you heard everyone coming and going to the lifts. bathroom was a bit too small and very hot. the shower was a desaster as you felt like in jail while under it. there didn´t even flow enough water to get the shampoo of your body. by the way room was nearly top-floor (-- of --). so liftrides at rush hour took more then -- min. the complementary breakfast was a joke (at least for us). cerials joghurt and some dry buns muffins and crossains. coffee was typicly american tasted after chlorine and to feel the coffeine you had to drink about -- cups. we went to tiktokdiner the next days. checkout was efficient as you just have to drop you keys in a box if your bill is ok. all in all it was a very nice stay at this hotel of course their is room for improvement.',happy
id25931,' i read a mixed bag of reviews on the waldorf but as it is an iconic hotel and somewhere i have always wanted to stay i thought i would give it a go. we stayed for four nights and booked two rooms directly with the hotel as that was the cheapest option. on the day of travel one of my companions was unable to travel due to illness which was ok as we were able to get our money back from the insurance companey however we had a non refundable booking as such i asked the hotel if we could have an upgrade as we only needed the one room. i was told the hotel was already over comitted and it was impossible...later to find out in the bar from a couple who had complained that there room had been changed - times before they had one they were satisfied with on that day. there were several things that ruined the break the room not being made up twice! having been out for a full -- hours sight seeing trying to charge us $-- for some tea bags that should have been in the mini bar and the lack of newspaper on two mornings...minor things that i wouldnt worry about normally but together it was very annoying as was the apathy displayed by the hotel. on departure i highlighted all of these things to the management and was offered - nights free accomadation if i go back which is ok but it means them getting more of my money. at the rates charged you can get better value the rooms are dated and i didnt feel the hotel was that clean there was a table outside the restraunt covered in dust! on the plus side the breakfast was excellent...extremly good and the porterhouse steak in the restraunt-pub type bar was also to die for. food ----- the rest ----',not_happy
id25932,' day - and - of our honeymoon - san francisco. location was our main factor in choosing a hotel. hotel appearance was very good but the -st room we got reeked of food odor that was overwhelming. the hotel staff was very courteous and got us another room. the -nd room had a faint odor of smoke but we stuck it out and it faded with a bit of airing the room out. wifi was unreliable and the room itself was a bit spendy but the location made it all the worthwhile.',happy
id25933,' awesome location great staff big rooms i loved my stay here - if i ever get back to hollywood - i def chose this place :)',happy
id25934,' we met up with a friend in san francisco and he booked this hotel for us so the first i knew of it was when we arrived (after spending - weeks driving from new york). the hotel is in the business district but is good looking with a nice lobby. the area has a few bars and restaurants but it is also well located for public transport to all the other areas so it is a decent location. the inside of the hotel is clean and well decorated the rooms are spotlessly clean but are tiny - most have the sink in the bedroom as the en-suite shower room is a (well) converted cupboard. the beds are also small by american standards but are comfortable. unfortunately we did encountera few problems whilst staying here - firstly when we arrived we were given our electronic room key (swipe card style) however when we got to our room it didnt work. my husband went back to the lobby and returned with a member of staff who also tried the key before agreeing that we were right it didnt work. my friend sympathised as he had experienced the same problem when he had checked in the day before. the staff were helpful though and immediately moved us to a different (slightly bigger) room where the key worked perfectly until we returned from a night out! we tried to get into our new room and had the same problem as earlier. my husband and i returned to the lobby and explained our problem to the receptionist who had some issues understanding us. for some reason she insisted on checking her computer and then announced that there was no one staying at the mosser that night with out surname! this was quite a surprise as we explained all our belongings were currently locked in a room several floors above our heads! after repeating ourselves several times (each time met with a polite if slightly irritating smile!) before my husband had to go out for some air. i decided to write our surname down for the receptionist in case she had been spelling it wrong (mishearing our m is for n is perhaps?) and finally had some success - she found our details and called for a security guard with a master key who escorted us back to our room and let us in. all in all this place is nice clean and well situated but make sure you prepare yourself for malfunctioning room keys and slightly confused (but always polite!) reception staff!',not_happy
id25935,' this hotel was great - we booked it after looking at reviews on trip advisor. we stayed for - nights and the room was smart and clean throughout. the reception staff were ok and we made use of the safebox facility they had. we drove into new york and i would espcially recommend this hotel to drivers as they have a well sized secure car park. also when we drove into new york (through the lincoln tunnel) we came out the other side and it was only two blocks to the hotel - very convenient. the hotel is very well located as it is a short walk from times square and theatre district (-- mins) and it isnt too much further to the empire state building. youve also got the subway station nearby along with plenty of places to eat - i can recommend the breakfasts at mcdonalds! all in all a great place - can thoroughly recommend it and will be staying there again.',happy
id25936,' this hotel is located in a great neighborhood in dc georgetown. from here you can access by bus (circulator) every city attraction. the room was big comfortable and clean. we had a problem with the shower drain which was clogged but the hotel staff were fast in fixing it. no complaints only compliments!',happy
id25937,' stay was planned for new years eve and the philadelphia mummers parade. very pleasant check in was able to check in room early. room provided a fantastic view of the parade route. is close to many of the attractions. room was clean but needs to be updated. beds were comfortable which you would expect of a hilton hotel. housekeeping issues (no coffee extra towels) were taken care of quickly. the bath had one of the new curved rods but the shower head was on it is last legs. the heat-ac were hard to control. took advantage of the fitness center but locker steam and sauna were closed for renovations. the restaurant has a great view and the food is very good. the breakfast buffet while not included in the room charge was very good. one bright note. the parade was cancelled due to rain but they planned ahead and offered a discount if we stayed on the new parade date.',not_happy
id25938,' the rooms are too small. front office staff is ok but not too friendly. if you dont want to spend much time in the hotel then it is fine. i moved from murray hill suites for - days stay in this hotel and their is no comparison though the price was same. murray hill suites on --th street is the best; more roomy and clean. shared bathroom is another things you might want to consider before staying here. this is not a good hotel for couples or family. students or singles may like it.',not_happy
id25939,' my friend and i came in to nyc for a day trip only to find at --:-- at night our car was broken down and not driveable. this hotel is where we ended up - ashley called around for rooms at less expensive places on our behalf but they were booked in full. she then worked her magic and we had a place to stay for the night at the hyatt with a late checkout in case our vehicle wasnt ready. i just wanted to extend my thanks and appreciation to the hyatt for going the extra mile for two stranded tourists.',happy
id25940,' we stayed at the crowne plaza (formerly the hamilton) the weekend of march --th. i have stayed at the crowne plaza in silver spring so i had pretty high expectations. when we pulled up to the valet parking area there was a tax and an suv there so we pulled into the alley next to the starbucks. i am a priority card member of the crowne plaza (free to sign up but you save money on valet parking). the staff was quick to help and immediately helped park the car (we carried our own bags but they did offer to get them for us). the initial room (---) was a little small smelled like wet dog and when i turned on the bedside light the bulb blew up! i went down to the lobby and explained what had happened. they changed my room to --- (larger and no funky smell) without hesitation. the wireless internet costs $-.-- per day. the bar and restaurant had excellent staff who constantly checked on us. the breakfast buffet was amazing. the bar was friendly. overall a very enjoyable stay and i would absolutely recommend this for others. i had no problems with heat-fan-cool or water temperatures. the elevators were small but there are a bank of them and they are fast. they dont stop at each floor like some other reviewers have reported i guess they fixed the problems. the hotel is quite centric to all of the sites you’d want to see and kid friendly. have a starbucks on the premises is a plus in my book!',happy
id25941,' optimal location. this is union square neighbourhood dont worry about tenderloin coments. famous and huge hotel towers are all around (e.g. right across the same corner) if you need a perspective. i prefere kimpton is concept of hospitality. from the serrano you can walk to great spots market street cafés and tea houses restaurants top brand stores yerba buena gardens and museums... and if you want to go far take the trolleys street cars green cabs etc. parking is expensive in san francisco rent a car if you want to cross the bay...',happy
id25942,' we have stayed at other hampton inns in the area and had better experiences. to be fair there is good and bad here.... weigh the total balance. pluses: great location option of - queen beds for a family of - to squish which is hard to find in nyc for some annoying reason free breakfast which is tolerable and free wi- fi. price varies wildly with date but thats nyc for you. front desk was courteous and responsive. the negatives: room was reasonably clean if you didnt start looking really closely... stray hairs inside drawers carpet needed more vaccuuming. bathroom fan didnt ventilate and it was showing wear and tear because of it. air conditioner worked but cycles on and off if youre sensitive to noise and there was a bit of a mildew smell. daily struggle to get - towles instead of - .... towels are tiny (im not a big person!) and bedding was oddly lumpy though clean. duvet felt sort of like the leaded aprons a dentist puts on you when they re taking xrays.... all in all i think this place needs to invest some time care and money into the ventilation issues in their bathrooms because thats just going to get worse and worse and upgrading linens would be a huge improvement.... not a five star hotel obviously but little things here that just seemed skimpy compared to other hapmton inns weve stayed in.',not_happy
id25943,' stayed here over the us open weekend. usually stay at the francisco bay inn but when i went to make reservations last august they were a tad too high for their accommodations so chose this place since it is in the marina-cow hollow district and also offers free parking. paid $--- for sat. and $-- for sun. but can find much cheaper rates on a non-event weekend. check in was a breeze and they offer an elevator. accommodated my request for a quiet room in the back. spacious room w-ac unit and windows that actually open. comfortable bed flat screen tv decent bathroom-amenities coffee pot and a safe large enough for a laptop. also has free wifi but my room must have been out of reach for it so they supplied with a hard wired adapter which worked fine. didnt have a lick of a problem with noise the whole time and the motel is conveniently located to restaurants bars and the bus lines. can hang in the marina or walk a couple blocks up to union street or quick bus trip to the wharf north beach etc. would definitely stay here again.',happy
id25944,' this hotel is located among the historic buildings in philly. we were able to leave our hotel after dark and walk down to see independence hall and the liberty bell lit at night. the staff was friendly and helpful. the rooms were pleasant and clean.',happy
id25945,' very nice hotel with great amenities. breakfast and evening reception included. room was spacious and very clean. staff was very helpful in giving directions and coordinating our trips to various sites. excellent place for a family stay.',happy
id25946,' booked - rooms through easytobookand fortunately called in route to hotel.only one room was booked for me on a sold out easter weekend.strongly recommend calling the hotel immediately after online confirmationas it did not transfer well to the hotel.i booked - rooms for -and they registered - room for -.a crafty millenium register named david saved our trip by finding another room for us...all of their employees worked hard for good service.',not_happy
id25947,' we stayed for - nights in execetive room the beds were - queen size which was dissapointing. the room was clean and a good size with tv coffee maker fridge and microwave. the staff were all freindly and helpful apart from - conciege who did not seem to want to be there the location was perfect - min from times square with sub way and busses on -th ave. there was some work going on on the -- floor starting at -.--. hotel breakfast very good plenty of it and replenished regularly eat as much as you can for $-- continental and $-- full braekfast.',happy
id25948,' we booked this hotel for our - day stay in washington d.c. . we were sorely disappointed the room was extremely small and lacked the basic amenities i would expect from a st. regis. they didnt even provide a coffee machine or cutlery. even more upsetting was the fact that when we first arrived we didnt have any change to give the doorman a tip for carrying our baggage from our taxi to the front desk and he promptly dropped our luggage glared at us and walked away. after that incident the doorman were very unfriendly and unwilling to help us. be prepared to give a lot of tips for the staff when they call a cab or bring something up. however the location was excellent with many good restaurants and landmarks nearby. you would be better of staying at another hotel for half the price of this expensive average hotel.',not_happy
id25949,' we rented a --bedroom suite for an annual gathering and the shelburne remains a great value even at holiday season. the suite was clean and comfortable. affinia has cut back on stocking the kitchen (there were just - water glasses and - wine glasses for - people no dish towel no silverware). however a call to the front desk quickly produced plates coffee mugs bowls silverware a toaster etc. our room on the --th floor was extremely quiet and the soundproofing in this hotel is excellent. there is a reasonable exercise facility on the -nd floor that includes - treadmills (towels are provided but this time there were no headphones). the location is just a quick walk from grand central station for subway access. overall this hotel is an outstanding value.',happy
id25950,' my boyfried sister brother in law and i were attending a concert at the wiltern theater in l.a. and needed to spend one night near the venue. i wanted a nice clean hotel that was walking distance from the theater located in the heart of korea town. i researched the area and found that nearby lodging was mostly sub par. after searching many hotel maps i stumbled upon the jj grand hotel. it is a korean run hotel that seemed very quaint and clean. i checked out their website and it looked even better. not being able to find any further information on this property i decided to book - non-smoking rooms for one night. upon our arrival the hotel seemed kindof cute from the outside but once we got to our rooms it quickly morphed into a moldy dirty motel. our room had a musty odor and the carpets were completely stained with multiple clothes iron burn marks off in a corner. the tacky gray mcolored wallpaper was peeling off all around the seams and corners. we found thick curly hair in the sink and cigarette burn marks on the bed blanket. i didnt even want to think about the bed sheets. all i know is that i kept itching while falling asleep convinced id wake up with multiple vermin bites all over my body. our king size bed felt as hard as king tuts tomb and had only - tiny pillows. i called for a few ore pillows and they said they could give us only one extra. our bathroom provided only - dingy thin face towels and no soap. i felt like we were in a prison with the bare bone minimum. my sisters room was horrible as well. they found a used cigarette butt next to the bed (in a non-smoking room) and the carpet looked even worse than ours. someone called them on the hotel phone speaking in korean. after they realized that my sister is not asian they proceded to ask her to retrieve a hanger that they left behing a night before. my sister had no idea what this person was talking about and hung up. upon inspecting the cavernous hole they call a closet my sister found a stolen four seasons hanger hanging in it. a previous guest that stole a hanger actually called to see if it was still there! thank god we were there to only sleep in the dark. in the morning we walked a couple of blocks for some breakfast at denny is which seemed like a luxury meal after that experience. i was not about to ingest anything that came out of the dingy jj grand. if you want to stay near the wiltern theater do not stay at the jj grand. you wil be better off at a motel for a third of the price!',not_happy
id25951,' we stayed here for - night. we stayed on saturday night before leaving on a - night cruise with royal caribbean from galveston. we got an excellent internet price and we did not expect much with it being a super - but we were absolutely surprised. first the front desk person took real good care making sure we had good directions. we found it easily. second the rooms were clean and the entire property seems to be under good care and maintenance. the location was very close to nasa if you are going to visit there. we went to khema for the evening and that was only about - minutes away. third it seemed like we were not really in a bad part of town. i could be wrong i am not that familiar with houston but i felt like this was a decent location with good service. we needed some more towels and they were available quickly. what more can i say. it is a super - so dont expect everything but it was movre that i expected. the bottom line is i plan to stay here again.',happy
id25952,' i think this is a beautiful hotel very close to main thoroughfares and santa monica and of course the airport. no question it was convenient for me in that respect. but i did not get cleaning service everyday room service was way overpriced as was the restaurant - the daily grill - though their food was quite good. the reality is that despite the elegance i will opt for the crowne plaza next time or spend my money on something deeper in town. everyone was very nice but for the money they could offer far more amenities. and dont expect beautiful views.',not_happy
id25953,' for us the location of the hotel was perfect as we have good friends who live nearby and it was also good to be away from the noise of the downtown area. it was also easy to get around from there as there are nearby buses which go downtown. the staff at hotel drisco are fantastic and could not do enough for us. they are friendly helpful and really made our stay for us. the room sizes and facilities are excellent - the only downside with regards to the rooms is that of the noise: -. the doors seem to rattle quite a bit so when a guest in another room opens-closes their door the noise reverberates. -. the plumbing is extremely noisy ! when the people in the next room were showering the noise in our room was very loud. these two things would be the only things that slightly spoilt things for us. breakfast is included at hotel drisco although it is basic and for - of the - mornings we were there we chose to eat outside the hotel. there is a very small gym in the hotel - basic but ok and each time we went to use it there was no-one else there so it was fine. the hotel does provide passes to the gym in the park.',happy
id25954,' my husband and i stayed at the hotel palomar for a few nights and thought it was a great place. it was recently renovated and everything looks new. the rooms are a good size and are clean with comfortable beds. the bathrooms are also spacious and the toiletries were really nice. the decorating was cool if a little strange...we would have preferred a table and chairs to the chaise...but we loved the big flat screen tv. the business center was really nice offering computers with both a mac and pc side. my only annoyance was that they charged for it but a lot of places do. ucla is nearby so there are quite a few cafes and shops within walking distance. we got an excellent rate that included valet which was great because im not sure where else you could park. the staff was super friendly and really helpful. they gave us a late checkout with no problems.',happy
id25955,' this hotel is just wow! huge room bathroom divided into two sections that is sweet. great service good bar. computers and printers for free in the basement. fast and free wifi. there is simply nothing bad about this hotel.',happy
id25956,' front desk help was efficient and friendly. stored luggage before check-in and will hold luggage after check-out. breakfast room was well supplied and clean. on the go breakfast was a great time saver. afternoon cookies and apples were a great snack. remember that avenues in the city are a much longer walk than the streets. drug store on next block for needed items and treats. restaurants nearby. great experience! i should keep this place a secret so there will be a room available for me next visit.',happy
id25957,' my organization decided to use this venue for a banquet that we have held for - years. the banquet was held at this same location last year and we were informed by the young lady working in the catering sales that the hotel was going through a remodel and would be in even better conditions for this years banquet. needless to say the hotel was still under going renovations during the banquet which was horrible conditions for our guest. we also had issues with our catering sales person following up after numerous phone calls and e-mails. these issues have continued after the event when we attempted to make a complaint and still have issues speaking with someone to follow up. i personally booked a room to stay and was not pleased to have the odor of wet paint on the stairwell next to my room. we also had an issue with a guest that left some items that were placed at the front desk and when i called to inquire about them in order for them to be picked up i was told there were no items when the people at the desk never looked. after my out of town guest had to call back to the hotel in order for them to find the items. this is the worst customer service i have ever experienced and i will never stay at this hotel again. regardless of a remodel if you do not have proper associates in place their is nothing a remodel can do to change the issues.',not_happy
id25958,' this hotel has a great location. the staff were very friendly and made our stay pleasant. we took an upgrade for the room. cons: only a desk chair no place to sit and relax room overlooked an alley (more than halve do); no coffee maker in room; at check out they had our bill wrong and it took several emails to correct; parking fees were very high ($---night). pros: the resturant service and food were very good and location. conclusion: i will try a different hotel in dc next time.',not_happy
id25959,' i had my -nd --th birthday at the clarendon...from the moment we checked in i knew i was going to love it. their employees are so friendly and outgoing and the room we got was extremely cool. the furniture they picked is trendy but also comfy even the pull out bed was comfortable and inviting. ive never stayed anywhere where everything was great the room the pool the decor and their amazing restaurant lowkey but with the best fish tacos and guacamole ever. i think that the best thing about this place is whether your an out-of-towner or a phoenician looking for a mini-vaca this is the place.',happy
id25960,' the amsterdam is a great place to stay when you want to be where the action is. its moderately priced hotel with all the amenities you could need. for two travelers new to the city we didnt expect a pool or a fitness center because wed be out exploring the city. the staff was very curtious friendly and addressed our requests immediately. the hotel was a excellent surprise for our expectations. wed highly recommend it!! :)',happy
id25961,' i stayed here with a friend of mine. we were just coming up for a weekend getaway and i was so pleased when the cab pulled up to this adorable boutique! the front desk staff was super nice they allowed my friend to check in before me (i left a note in the reservation of course) and there were no issues with her getting to the room. when i arrived the lady was super cheerful and friendly. we had some issues with our hair dryers (being two ladies with long hair) i guess the outlets werent quite strong enough but maintenance came up immediately and helped us. i know the two of us were a handful during our stay but the staff was always kind and courteous so thanks! the location was convenient. it is new york youre supposed to walk. we wandered all over shopping looking for food places etc. we come back the city once or twice a month so we know where we will be staying!',happy
id25962,' being the first time in the city of boston the sheraton gave me a warm welcome to the beautiful city. being the largest hotel in the new england states this property does well to serve its guests. the friendliness of the staff distinguishes this hotel from the surrounding competitors. staying in a king room in the south tower i had a lot of space to spread out. shopping can never be made easier when the prudential mall is connected to the sheraton on the -nd floor. starwood hotels never fail to impress and the sheraton boston would be my first choice whenever i return to boston.',happy
id25963,' i stayed at the standard for three months on business and can therefore say that i have experienced everything the standard has to offer cant be bothered to offer or offers begrudgingly. the front desk looks for ways to be unhelpful housekeeping is at best incompetent and apathetic the room service staff is polite but annoying the parking attendants are missing the security staff is obnoxious and the bartenders and waitresses on the roof think theyre working at a dick is last resort. if you have stayed at hampton or holiday inn before you have had a more enjoyable experience than the one youll have at the standard. the employees at the standard do not realize that they are working in a service industry. i could list all of my grievances which range from failing to replace light bulbs double-billing my credit card lying about laundry services available failing to provide maid services on several occasions and just not restocking the minibar. it seemed that they were trying to give me reasons to not spend more money at the hotel. ill refrain from writing a novel and just keep it short by repeating that no one at the hotel realizes they work in a service industry. it was hopeless to complain to a front desk staff that sometimes offered a smile but never gave a sign of anyone being home . if you really want to go to the sad rooftop scene that was probably interesting a few years ago i recommend staying at the checkers or the bonaventure and walking over.',not_happy
id25964,' though the bathrooms were extremely small...this old and historic but luxurious and fun hotel was a pleasant surprise. we added memphis to the tail end of our vacation to escape the rain in florida and had the best time. the peabody was at the center of it all allowing us to walk to all thefun that memphis had to offer. the hotel was buzzing with activity...loved experiencing the duck tradtions!',happy
id25965,' my husband and i stayed at the edison hotel for two nights. it was clean friendly and the location was great. the people who worked there were all friendly and welcoming. would stay again and would recommend it friends. c. sapka',happy
id25966,' my family and i just returned from a short stay at the omni chicago. the staff at this hotel goes above and beyond to make sure you have an enjoyable experience. every staff person we met was helpful and had a smile on their face. i was traveling with two small children under the age of two which can be difficult at times. the hotel staff did all the little things that make traveling easier. i.e. holding the elevator as you try and load two strollers. upon arrival my children received small backpacks with toys as a small gift which was great for my - year old. each time we made a special request like extra pillows or a crib you received a follow-up call about -- minutes later making sure you received everything. (something you dont find at most hotels.) the hotel is in a fabulous location on michigan ave. we stayed in the governor is suite which was a real treat. it was one of the largest suites we have ever been in and is well worth the splurge. it makes suites at the ritz carlton look tiny. overall the hotel is great in every way. i have stayed at several of the luxury hotels in chicago (ritz four seasons and fairmont) and this hotel has service that is above these hotels or at least you get a genuine smile from all of the staff unlike the forced niceness you find at other luxury hotels. save yourself some money or splurge on a larger suite at the omni chicago. you wont be disappointed. we will make this our new hotel in chicago for family trips.',happy
id25967,' i took my wife and two kids (-- and --) to nyc to see a couple shows and experience manhattan for the first time. since we were staying five nights a $----$--- per night room at a typical chain hotel was out of the question. this place was great. clean room with plenty of space for four people (that is tough to find in midtown). it was an easy walk to times square all the theatres restaurant row etc. the neighborhood seemed plenty safe. we walked back from the theatres well after midnight stopping at the europan bakery on -th for a late dessert. it is a great neigborhood. everything from cheap deli is and pizza by the slice places to high end gourmet type places within a couple of blocks. this isnt a resort hotel if you are looking to spend --% of your time in the hotel at the pool go to scottsdale. if you are looking for a clean affordable centrally located place to sleep while you are in manhattan - you cant beat this place.',happy
id25968,' room was ready when we arrived and they upgraded us for free (without me even asking). we had an awesome room with an amazing view of camden yards and m&t bank stadium. the room was spotless the bed sheets and pillows were very comfortable. the hotel is very convenient to the stadiums. it is a little bit of a walk (---- minutes) to the inner harbor but it is definitely doable. breakfast was good. there is something for everyone at the buffett (fresh fruit waffle maker cereals donuts eggs bacon home fries). i would definitely stay again especially if im going to a game!',happy
id25969,' family of four stayed for - weekday nights this august. room on --th floor had a great view. however the carpet was very stained and dirty. whole room needs an update. bathroom was very roomy. we had access to the executive lounge (also needs an update). do not waste your money on the upgrade. cold cereal and sweet rolls for breakfast and - hot snacks at night with cheese and fruit. for the extra $---$-- per night you can get a real breakfast. also the lounge was so packed while we were there we had to stand and eat. the hotel is very convenient to universal studios and city walk. they have a shuttle they share with the sheraton that comes every ----- minutes. next time i would stay at the sheraton which was just updated.',not_happy
id25970,' everything was great. excellent views customer service and value. the only drawback was that the area is noisy---very noisy. we heard fights on the street sirens were a constant and the walls were somewhat thin. bottom line: definitely will return!',happy
id25971,' this review isnt really for hilton but more for rosie that works in the executive lounge on the --th floor at the hilton in woodland hills. she is awesome. it is nice to see her smile after a long work day. she always has a very helpful attitude and a good vibe that makes customers smile. i hope to see her there again.',happy
id25972,' i absolutely loved this place. when you walk into the lobby you feel as though youve walked into something straight off of sex and the city. the decor is very trendy and eclectic. the bed in the room was so comfortable that i couldve spent my entire time lying in it. i loved the oversized brown suede chaise lounge that was in the room. the room had a flat screen television with beautiful furniture. i love the outdoor seating area where you could sit and take on the lake breeze which happens to be right across the street. the hotel is walking distance of navy pier. the lobby is turned into a night club after hours so if peace and tranquility is your objective then that wont be achieved here. it was a plus for me because we were able to party right in the lobby and stumble up to our room right after. this hotel is for people who are full of life and energy... not the stuffy pretentious types. the staff were very accomodating and seemed genuinely friendly. although i didnt get the opportunity to visit the spa pool or many of the hotels amenities what i did experience i loved.',happy
id25973,' when we arrived we noticed the location and lobby were excelent. the concierge and front desk was efficent and fast. it wasnt until we got to our room we realized we had entered a dirty hotel. the sheets in one bed had all different types of hairs in it the other bed had an unidentified dry crusty stain which i could only be lead to believe to be one thing that i will not share on this forum. the bathroom had red nail polish all over the sink and counters and the room had a mildew odor that was embarrassing for a hotel that claimes to be -.- stars. to top it all off there was a dried up piece of boogie and snot on the wall by the beds. we phoned and received no apology just the you want the sheets cleaned well what about all the other messy stuff that smell wont go away with the sheets. we demanded a room change and when describing to the bell hop what happened he said im just the bell hop! and offered no convenience to help with bags or offer an apology on behalf of the hotel. the service in the restaurant was extremely slow but the food and ambience was decent.',not_happy
id25974,' we were in detroit for the auto show. the hotel was at very high capacity but they still gave us the hilton honors upgrade to a suite. it was more than sufficient for the two of us. the restaurant menu for dinner was limited but sufficient - the salad with the cherries was very good. the staff was helpful with directions. very clean hotel very clean area.',happy
id25975,' just an amazing amazing property especially considering just how large this hotel is. like many others posting here my wife and i searched far and wide to come up with a dead on “perfect” hotel for our --th anniversary (we’re still smarting a bit from a disastrous --th anniversary at a now defunct b & b in orange virginia). we even investigated more “storied” ny and expensive hotels but finally chose the palace. and we’re glad we did. the new york palace more than lived up to its already elite trip advisor reputation. initially i was little unsure. the doorman louis was wonderful and all that you hoped for – warm funny all the while welcoming you to his hotel. but at check-in itself the desk person seemed a little too deferential. completely professional yet somewhat distant. then our bellman was the same way. just fine but louis had set a standard neither person matched. waiting for the elevator just off the bustling lobby i was starting to feel that maybe it was obvious we weren’t the highest rollers in the place and that our special weekend would be “lost” in such a massive hotel. plus we were staying on an executive floor but nobody had made any mention or explanation of how the executive lounge worked. after settling in the room for a few minutes – the room was a stunning executive corner suite overlooking st. patrick’s cathedral - we warily made our way to the lounge for some coffee (it was - pm between food service there). at the point we entered the lounge the fog of doubt lifted. gavin the lounge manager found our names on his list gave us a warm welcome apologized for the mix up and explained how the lounge worked. and he went on to apologize two more time before we finished our coffee and decadent hotel-baked cookies (all the while overlooking st. patrick’s from -- floors up). recharged we went out to check the neighborhood – and what a neighborhood it is with fifth avenue just a block to the west. after returning to the hotel we had no sooner put our coats down when there was a knock on the door. being delivered were five chocolate covered strawberries (see photo) a large complimentary bottle of fiji water (a $-- value in the mini bar) and a thoughtful note from the hotel wishing us a anniversary. needless to say we were in a great frame mind by that point. and it got better. before heading out to dinner - the recommendation and reservations for park avenue winter were both courtesy of concierge adhara - we went back to the executive lounge for champagne and hors d’oeuvres. as i waited for a new bottle of bubbly to be uncorked the kindly waitperson-bartender reminded me in mannerism and speech of carl the headwaiter of rick’s cafe in casablanca. “dis cork – eets a rebel” he said with a smile and laugh. next we experienced the kind of thing that makes a great hotel great. the restaurant was only about -- blocks away but still needed a cab. unfortunately they were a little scarce at -:-- pm on a friday night even for a palace doorman. so as things got tight for our reservation time louis saved the day by putting us in one of the hotel’s car for the trip. (the driver told us that what the doorman says goes.) it was an excellent memorable dinner but when we got back to the hotel our room was in the process of being turned down. so for the third time that day we went up to visit gavin finishing off the night with some port and strawberries and cream (small portion – we were stuffed already). after a late night visit to top of the rock we were finally in for the evening. as for some earlier reviews mentioning the expense of in house coffee-tea-water and food an executive level room really seems like the way to go at the hotel. included with your room is access - with an elevator ride - to tea coffee water soda beer and snacks from - am to -- pm and of course a full breakfast pretty serious lunch and evening cocktails and hors d’oeuvres (we definitely witnessed people making dinner out the evening goodies). so for instance first thing in the morning i got take-out coffee cups from the lounge and brought them back to the room. then there wasn’t a desperate rush to get to breakfast simply to get some coffee (there is a starbucks next to the hotel on --st and also several coffee shops). breakfast was impressive and very very good. eggs bacon sausage french toast steel cut oatmeal cold cereal fresh fruit yogurt and an amazing array of fresh baked breads bagels and pastries (definitely try the crumb cake!). all awesome – and the coffee was always awesome no matter the time of day. somehow we misplaced one of our room key cards and on our way out for the day we stopped at the desk to get a new one - just in case we did leave it on the rockefeller center observation deck. our same desk person was there from the day before and without a question he reset the card still in our possession and issued a new one. he did remember us and addressed us by name - once again in a respectful but quiet manner (that was just his style). then as my wife and i fiddled with maps gloves and scarves in the middle of the lobby trying to figure out which door to exit to get to a subway station our desk person came out from behind the counter and asked if there was any other way he could help us with our day. he offered directions to the subway and to the concierge desk. it was one of those “little” things that means a lot. we had dinner in the hotel at gilt that evening and it was a completely other-wordly over-the-top gastronomic experience. we did the five-course chef’s tasting menu with wine courses. it was like theater with food with my wife and i on center stage. service and food were incredible. again our anniversary was acknowledged with a special dessert. it was the most expensive dinner we’ve ever eaten but worth it for a --th. (very glad we did it but we can probably wait at least another five years for such an extravagant night out). we didn’t help gavin close the lounge this evening. six different wines were enough for one night. sunday morning consisted of coffee in the room a run in central park breakfast in the lounge finding the misplaced room key on the desk and saying a big thank you to adhara the concierge. stephen took care of our bags on the way out and was warm and professional. the hotel held them for us until late in the afternoon and by luck stephen was there to retrieve them. again cabs were hard to come by so a different doorman (on the --st entrance) ran all the way down to park avenue to retrieve a cab for us. sorry if this went on way long. just wanted to get in the little things that really make the palace a world-class hotel. we had great expectation - and they were exceeded. thank you louis bitang gavin adhara and stephen. you guys and the palace turned our anniversary into a marvelous dream. we will always remember number twenty-five - and i think we’ve finally put crappy number ten behind us! (oh yes beds super comfy and the room was spotless!)',happy
id25976,' we returned to the affinia gardens for the fourth time. it has become our home away from home in new york. the rooms are quite large by nyc standards and spotlessly clean. our junior suite included a full kitchen which was very convenient. the location (--th st. between -nd and -rd) is just outside of midtown. it is convenient but a little quieter than midtown hotels. desk staff was o.k.; the bellmen were great. the health club was quite respectable for a smallish hotel. there is a nice grocery store across the street on -rd ave. and a drug store and -- hour bakery (great bagels!) on -nd ave. we got a terrific deal on travelzoo ($---.-- per night). i would return here in a heart beat. just a few quibbles prevent this from being a five star experience. internet was $--.---day. i did not appreciate having to pay this sum for what should be free these days. also there is free tea in the lobby but no coffee. finally our requests via the frequent guest program were ignored (extra pillows and robes). no big deal but the hotel sends and e-mail soliciting requests and then lowers expectations by ignoring them: bad business. finally the nice aveda bath accessories have given way to cheap stuff from china. trimming costs due to the recession i guess. all in all i would highly recommend this hotel. short of perfection but an excellent value. we had a wonderful stay.',happy
id25977,' perfect hotel for tourists and families big clean nice rooms and very good service. perfect location.',happy
id25978,' i stay in hotels often and this is the first time ive actually been compelled to write a review! when i arrived i was greeted by phil an extremely gracious doorman who had my luggage on a cart and my car off to the valet garage faster than i could blink! he brought me inside and promised that my items would be well taken care of. there were a few people on the line and while i waited (only about a - minute wait) the manager chris walked up and engaged me in conversation. he seemed to genuinely care that i was staying at the adolphus! ive never seen a manager take the time to wander the lobby and greet his guests finding out why they were staying here if it was their first time in dallas etc. i overheard some guests telling an agent that it was their anniversary - chris must have overheard this as well because as soon as the couple was out of earshot he jumped behind the desk and ordered up a complimentary bottle of champagne sent up to their room! how classy is that!! the young lady who checked me in liz i believe was as sweet as can be. she took her time to find me the best room that they had available and introduced me to the bellman who would be taking my bags up (unfortunately i have misplaced his name but he was very professional and efficient). as i headed up the escalator under the opulent chandelier and into the incredibly gorgeous upper lobby i really felt like i had been whisked away to the golden years! my room a standard room i believe was large and spacious - much more so than your hiltons or hyatts - and adorned with vintage-looking though well-kept furnishings. i had one of the best sleeps of my life that night on the ridiculously comfortable bed. the next morning as i headed downstairs there was chris again in the lobby chatting up guests. i swear - does he ever go home? i was surprised when he remembered me by name and asked how my room was and if i needed anything. the hotel appeared to be quite busy - how could he remember one guest amongst hundreds? he is a treasure to be sure. eve or eva checked me out that morning - efficeient and friendly. there was a bit of a delay waiting on my car but nothing worth docking points for. there were some grumpy people not about the wait - seriously folks calm down a bit! is that - minutes of your life really worth getting your blood presure up? if youre tired of staying in carbon copy boxy modern hotels where youre just another room number try the adolphus! these guys know how to do it right!',happy
id25979,' i normally avoid airport hotels but this one was well reviewed on this site so i gave it a go. the location is perfect for quick airport getaways with a direct check in gate for those with hand luggage only and an internal entrance to the main hall if you need to check in luggage. when arriving at the airport you need to use the well signposted courtesy bus and it is a suprisingly long journey around the airport site! the bar resturant atrium pool and gym are all excellent and as described by the other reviews. my only compaint was thelaundry service. given that this is an airport hotel you would expect something quick instead they send it off to the other side of detroit on a -- hour service this despite me telling them that i needed it in the morning and writing this on the instructions!',not_happy
id25980,' my wife and i recently visited nyc. this hotel was tremendous. from the moment we checked until we checked out everything was amazing. the staff was great and sincerely cared about making our stay great. the rooms were spacious and always clean. after a busy and long day of touring nyc it was great to come back to a quite welcoming setting. the location was also great. we were steps away from times square rockefeller plaza and central park. we will definitely stay at this hotel again on another visit to nyc! i highly recommend staying at the michelangelo.',happy
id25981,' melisa at the front desk at first told us we had no resevation for thursday nov - ---- but for the following day; it took a lot of convincing from our part that she was wrong; after raising her voice and treating us the customer in a very disrespecting way she had to admit that our reservation was correct and she and her manager dana doshen were wrong. all this happened at a time when we had to leave our apt in lower manhattan because of storm sandy . the price for this budget hotel was close to $ --- dollars a night (animal smell in room). the steam heat was turned off and the room was getting cold at night. while we waited patiently to get some answer tyron a very well mannered night clerk came and turned the heating system on however he warned that it could get very hot and adviced to turn on the ac should this happen. the heating system certainly is not up to standard . an additional $-- was added to the already paid bill which as of today has been charged to my account even though i was told it is only being held until departure. i feel we have been overcharged and certainly the staff is unprofessional and one person in particular did not speak an understandable english.',not_happy
id25982,' service-staff was terrible. least helpful staff possible. conceirge was gone early in the night. no one could help with dinner suggestions. the only suggestion was to use a computer by the front desk. our room was disgusting!! small humid a-c wasnt working bathroom had mold on tile and shower curtain. smelled moldy. the bathroom had hair all over the floor toilet and shower. two of the three lights in the room were broken. the only good thing about this hotel was the location. we had to argue for over a half hour about getting a new room. after the typical excuses like no rooms available we put up enough fuss to get a new room (front desk lady said she had to steal it from someone else and that she would be in trouble- so if we were fine with that we could have the room) i would never come back or recommend this place. horrible.',not_happy
id25983,' we picked this hotel to celebrate my husband is birthday. we were welcomed with friendly and helpful faces. when checking in the staff asked if we were staying for a specific reason and we said a birthday celebration. about an hour after checking in room service brought up a bottle of champagne and a plate of strawberries with a sweet birthday note! the wine reception was perfect before dinner at central ---. if you eat at central --- make sure to save room for the chocolate waffle! it is amazing...and im not a chocolate lover!',happy
id25984,' i have very few complaints about this hotel. for the price we paid we got an excellent location the room was cleaned every day and fresh towels and bedding were provided. i requested a good view and i wasnt disappointed we were given a corner room and had views of the empire state building on one side of us and a breathtaking view down madison avenue on the other. there was a well stocked mini bar which we dipped into on a couple of occasions.. a gray goose vodka was $- and a can of coke was $-.. sounds a little pricey but to be honest i was expecting them to be more expensive so we werent too shocked when we got the bill. the room if a little on the dated side was very comfortable.. the bed was quite big and very comfy and the bedding was nice and warm we slept great all week. we were provided with an iron and ironing board and a hair dryer and there was no shortage of complimentary toiletries. the residents bar is a little on the pricey side $-- for a (quite small) glass of wine in my books is a little dear you would expect to pay that up on times square. if youre looking for a nightcap and dont fancy venturing very far blaggards irish bar is just - minutes walk up on --th and fifth.. we found this a very good little pub. the staff were always helpful and friendly. like many others who have reviewed this hotel we didnt not eat breakfast here we went across the road to the moonstruck diner most days and ate here.. very reasonable and good food. i will be recommending this hotel to friends and family and should i go back to new york i will definitely stay here again.',happy
id25985,' just back from my baby brothers very eloborate wedding which took in - countrys over -- days. we stayed in - capitals london washington and cork lol. the rouge is a very nice hotel with very friendly and efficient staff and lovely nicely decorated comfortable rooms. we really dont have any complaints . of the - hotels the rouge was probably the best value staff are very friendly but in that slightly creepy cia way where they seem to be gathering information and writing it down on little cards for later use. my aunt is a vegan and mentioned it at dinner and this was noted by a different member of staff at breakfast very helpful very efficient just odd for the europeans to cope with i wonder what the american travellers feel like when they travel to the uk and noone is writing down everything they say the breakfast was buffet style usual american fayre overcooked streaky bacon eggs and sweet pastries but it was well prepared and efficiently served. ( there may have been some fruit if we had have been down earlier as i saw a lady eating a banana but when we asked if we could get something with fruit we were offered a danish pastry ) washington itself is a nice busy city where everything seems to revolve around work apart from the usual touristy things it didnt seem to have much to offer. no complaints about the staff or service it just had an odd atmospher in the hotel and in the city in general we were in - other hotels during our stay to meet people and the atmosphere there was the very same. so if you have to stay in a hotel in washington it might as well be the rouge',happy
id25986,' my wife and two children stayed in a suite at the ritz carlton and i was not all that impressed. rooms were nice clean and well appointed. but dresser had broken drawer hard to monitor temperature of rooms. bathrooms were wonderful clean and marble throughout. but rooms were small. lobby was small and the bar area was nothing special. didnt really care for the pro athletes wearing muscle shirts and adorned with bling using profanity. that was a huge turn off. if you are going to charge top shelf price- enforce the dress code!! i complained to the front desk about the language and the staff was apologetic but really not willing to do anything. overall nice but i would not rush back there lots of great hotels in nyc for less money and equal accomadations.',happy
id25987,' couldnt have asked for more. was flying through sky harbor and wanted to visit a friend in phoenix for the night. this place was extremely convenient to the airport and also the light rail to get to tempe and back. front desk service (plus the free airport shuttle drivers) were efficient and courteous. the room itself was extremely clean and comfortable with the business-style desk a nice touch. there was also a pretty good view of a midnight dust storm (hehe) out my -th floor window. i got a truly fantastic rate by bidding on priceline...and certainly got more than my money is worth.',happy
id25988,' this is the second time my family has stayed at this marriott. this time we were combining college visits with a family trip. our children are ages ----. the hotel is beautiful very clean and the service was very good. the only real complaint i have is $-- a day to park you car. the valet asks that you notify them -- minutes before you want your car to be brought up. we did that and it took -- minutes. it cost us having to change dinner reservations and at -:-- that isnt easy to do. the conceriege did a nice job helping us out but if it is going to be extra time the valet should notify you especially at $-- a day. besides that the staff was friendly and helpful. one issue some people have had was getting a cot to their room if the hotel was busy. the first night we were there the hotel was completely booked and a cot was brought up immediately so that wasnt an issue with us. for touring and access to the metro this hotel cannot be beat. everything is walking distance. we liked the corner bakery for breakfast(on the corner near the hotel) giffords for ice cream( - minute walk) and a - minute walk to the washington monument. also dont miss the fdr memorial it was beautiful.',happy
id25989,' well first i bought a deal on social living for $---. after having trouble finding dates to travel i had to upgrade to a two queen room for $-- per night. parking is $-- per day so it ended up costing $--- for two nights. the good: nice polite staff. good location. the bad: slow service for valet and any other help. noisy hotel the rooms are right above the parking garage. the continental breakfast is a choice of three cereals and one danish. no pool or room service. the ugly: our safe in the room did not work. we had to have it reset twice and it still did not work. the room even the upgraded two queen room was small. the room did not feel super clean either. my thoughts for what i spent for two nights i could have stayed at a holidays inn or hampton inn and had no parking fee warm breakfast and a pool.',not_happy
id25990,' we stayed at the downtown residence inn to attend the big -- championship game. this hotel is outstanding in all areas! great location that is one block from a light rail station and a short ride to restaurants and bars. the rooms are huge quiet and very clean. the front desk check in was friendly and quick. they have a free full cooked breakfast in the restaurant. my only quibble is the valet parking. you have no other option that i could see and it is -- bucks a night. all in all this is a great hotel for visiting downtown attractions.',happy
id25991,' the intercontinental is a newclean modern hotel with very comfortable rooms and a good location (as long as you turn east or north) but the best feature of the hotel is the concierge staff. they were the most knowledgable and friendly staff we have encountered in all of our travels. they consistantly went the extra mile to make our vacation special. it was a good value and i would give it a strong recommendation.',happy
id25992,' at first we were a little unsure of what to expect as this hotel is chinatown and not right in the centre near the empire state and other touristy sites however our reservations were shattered and our expectations more than surpassed. this is a fantastic hotel right opposite columbus park where you can watch the locals practising tai chi every morning – it really is mesmerising and calming to watch. the hotel rooms were spacious with the most comfortable (high) beds bathrooms clean and the staff more than helpful. breakfast was included in our stay where we got a voucher to go two doors down to a typical nyc café called mama the breakfast was huge and delicious – should have lasted the whole day but in true ny style only kept us going until lunchtime! if you are staying here then it is best to get about by subway of which there are a few stations near the hotel and you can easily navigate your way through manhattan. the areas around the hotel which you must walk though are so interesting and diverse; i’m so glad we stayed here as we got to see the real manhattan with walks through chinatown little italy and greenwich. i can’t think of one negative thing to say about this hotel it has all the amenities you could want modern clean friendly staff and the location actually added to the experience of going to new york.',happy
id25993,' this is my -th stay at this hotel over the last year and i just have to say how much i love this hotel! honestly ive wanted to keep this a secret for selfish reasons but i felt guilty after the extraordinary service that i received today. ive always appreciated the very friendly and professional front desk staff but gabriel and lizanne went out of their way today. i am on a business trip and decided to stay an extra night in dc so i made a reservation only - minutes before arriving at the hotel. when i arrived the information hadnt come through so gabriel and lizanne gave me a coupon for a drink at the bar while i waited. during the time i was waiting the two of them made me feel so welcome that i didnt even care that i had to wait for the room (which by the way was no fault of the palomar but rather the fault of the online travel agency). they were incredibly friendly and professional and genuinely made me feel that i was a valued patron. in short they turned what might have been a less-than-pleasant situation into one that will forever endear me to this hotel. to gabriel and lizanne - thanks from the guy in room --- on the night of march --rd. you both deserve promotions!',happy
id25994,' property is very well presented and all staff were very friendly and welcoming. it is out of town near the airport which has its advantages. the on demand shuttle to and from the light rail station is an excellent service and makes this a great place to stay in seattle. the only disappointment was the free continental breakfast which was really not even worth the effort to walk to the restaurant for. this was offset by he complimentary fruit and ice-cream at each sitting area. would readily stay again and recommend it to anyone for either short or longer stays in seattle.',happy
id25995,' short and sweet--------loved this hotel and would definately stay again. rooms very nice with useful kitchenette. great location. some nice eateries near by. try metrocafe. bagels fantastic',happy
id25996,' we stayed at the marriott for usc parent is weekend. the hotel and room was extremely clean and well decorated. staff was very helpful and friendly. the location was very conveinent. lots of activilty going on in the la live area fun to get a drink or dinner at one of the outside tables of the restaurants and watch all the people. there are many restaurants in the downtown area just a -- minute or so walk away. neat rooftop bar and pool area and very nice fitness center! we will definately stay here again.',happy
id25997,' i always stay at embassy suites when i travel for business and pleasure because of the free breakfast the evening social hour the room sizes and the beautiful attriums. the morning breakfasts as a whole are still wonderful and plenty of good food and friendly service. but with my recent stay at the boston logan airport and other locations i am seeing that the evening social hour is becoming less and less. in boston logan airport according to staff it is against the law to provide free drinks. so you can go to the bar and buy drinks. that does not keep them from offer - for- - for - - for -. the food selection that brought me to embassy suites in the first place is becoming more predictable and very simple. instead of hot foods meatballs chicken strips bbcue weenies and so on it is now down to chips and salsa sometimes cheese and crackers nuts. it seems to me logan could spend the money they are saving on alcohol for a lot better evening snacks especially since no alcohol can be given for free. i am seeing this trend of spending less on evening food throughout the embassy system. thus i will begin to look elsewhere. embassy get your act together. the reason many of us chose you is because of the breakfast and evening social hour.',not_happy
id25998,' i stayed here eight nights in july ---- visiting dc for vacation with my wife and daughter. this hgi was a perfet location for our stay with easy access to the metro subway entrance across the street and bus routes. the staff and management was very pleasant and accommodating. we requested a room with a street view upon check-in along with a room rate reduction which was granted. the concierge and bellmen where extremely helpful with local information and arrangements during the stay. the breakfast was delicious each morning with made-to-order omlettes along with full breakfast selection of bacon hashbrowns cereal fruit juice pastries etc. we ate dinner at their american grill twice as well. the wait staff was excellent for breakfast and dinner. there was an ice chest full of cold bottles of water for guest to take free each morning which was greatly appreciated as we departed each morning for our hot summer day walking tours. upon return from our long days there was cold lemonade and cookies awaiting guests to enjoy. the parking is valet only due to a small narrow garage below the hotel with a pricey nightly price of $-- plus tax. there are other garages nearby but some close each night and others are not open on weekends so it was just easier to keep our car at the hotel which we did not drive during our stay. it is easy to get around with the metro mcpherson station across the street walk to sites or take the bus. this is a great location and we will stay here again if we return to dc.',happy
id25999,' celebrated my husband is birthday with an overnight stay here and dinner at chazz in harbor east and it felt like we had been to the big apple! the hotel has a cool boutique feel as soon as you enter the lobby with it is contemporary design and clean new vibe. our room was huge! flat screen tv can be aimed at the unbelievable hot tub jacuzzi your sofa or the oh-so-comfy king size bed. wow! the staff is super friendly. youll love it!',happy
id26000,' a really nice drury inn. clean maintained comfortable quiet friendly. and an amazing price. weve paid much more for much less. great option if visiting u of houston. would definitely book again.',happy
id26001,' after reading some of the reviews i was a little nervous about staying here but i had nothing to worry about. the hotel building is older so if you are looking for state of the art this is not the place for you. does it need some updating? sure. i have lived in older buildings most of my life so i am used to some knocking and pinging during the night from the ac system but i can tell you that i didnt hear anything through the walls and i never slept better. we had a room on the -th floor (which i recommend because the vending and ice machines are only available from ---th floors) and it was quiet as could be. we received an upgrade without even asking for one still dont know why but i am not complaining. the housekeepers were friendly and did a great job. the front desk staff was not as personable as at other hotels but the answered my questions and did their job. the greatest thing about this hotel is the location!!!! is is - blk away from the welcome center which is where the old town trolley boards ford is theater hard rock cafe. within - blocks are many restaurants from fast food to sit down business casual restaurants. there is ample parking surrounding the hoteland the parking garage they contract with is about -blks away. easy to get on the metro which is - blks up from the hotel and within walking distance to white house. i do recommend bringing good shoes because walking is the thing to do. this hotel was great for our needs and if we were to return to town we would stay here again.',happy
id26002,' our family stayed for - nights in the spacious one-bedroom suite. it included a large living room with a comfortable pullout sofabed a furnished kitchenette (with some snacks included) and a large bedroom. the washroom included many toiletries and was bright and clean. the high ceilings also made you feel right at home. breakfast was plentiful with boiled eggs toast bagels an assortment of pastries fruit and a variety of drinks. there was also a machine to make your own delicious waffles. internet access is available in the breakfast area as well. the subway is situated just around the corner from the hotel. a metro day pass can be purchased for $-.-- pp. the hotel is situated in a safe area with many stores and cafes around. rockefeller centre the chrysler building and grand central station are a few blocks walk away. also we flew in and out of la guardia airport and we only paid $-.-- (one ticket) for the four of us to take the bus-subway to the hotel each way. we would gladly stay at this hotel again when visiting nyc. the hotel employees were all very friendly. you were always greeted with a smile as you entered and exited the hotel. it is definitely a hidden gem in mid-manhattan.',happy
id26003,' the hotel rooms are amazingly spacious with two queen size beds a small sitting area and a mini fridge. we were still able to fit a play pen in between two beds off our toddler son. the bathroom was roomy enough to fit a family of four in it. evelyn was very helpful at the front desk - great recommendations with the local eats and attractions. we loved the fact that the hotel parking lot was fenced in. we felt very safe inside the hotel premises. definitely recommended.',happy
id26004,' i have stayed twice at this hotel because it seems to have all the accomidations i want a nightculb in the hotel a pool and the hotel is lovley. the first time we had a party. my credit card was charged twice and the staff hounded me during the party when my cc company wouldnt take the second double charge (thank you b of a). my biggest complaint is the staff. they are not helpful very im too busy to help you attitudes. i had a very difficult time nagivating my way to the room and no-one would take time to help me. when i went to the nightclub the assistant manager was so unfriendly and straight rude we even had an argument and i left. i will not go here again. p.s. super expensive parking with little validations availiable',not_happy
id26005,' we got a great deal through hot-wire for this hotel. the hotel is in a great location we walked everywhere. we usually stay at westin is and love their heavenly beds but this bed blew theirs away. the room was a little small but had all the amenities we needed and was nicely decorated. the staff were friendly and helpful. we will definately stay here again on our next visit to seattle.',happy
id26006,' i stayed here on a category - award. this is the first time i have been disappointed in a category - property. i recognize it is a category - and have lower expectations but housekeeping is not one of those lower expectations. i am gold elite with marriott. gold elite is certainly not a superstar but i do expect that my preferences will be honored when i submit them timely. i requested a feather free room due to allergies. upon arrival i notice that has not been honored. i call down to the desk and ask if they can send up some feather free pillows but i am told that is not possible as housekeeping is gone for the night and there are none at the front desk. (i also requested extra towels which was not honored either but that is not an allergy issue at least). recognizing that the hotel may be understaffed i proceeded downstairs to the lobby to explain the situation in person. she was helpful and did her best to arrange a solution and ultimately found some pillows in a spare guest room. the second issue is minor but also relates to housekeeping. on the -nd day the used bath products were removed but no replacement new bath products were provided. again no extra towels were provided. these are somewhat minor things but it seems to me that housekeeping may need a little more oversight to ensure a consistent service is provided. as far as the room etc. it was fine. there was plenty of room the pullout sofa seemed brand new (plastic still on the mattress) and we slept ok. i personally will choose a different property next time i need to stay in the area most likely.',not_happy
id26007,' after staying here i doubt if i will stay at any more ramadas. i was disappointed. the carpet was very dirty.',not_happy
id26008,' small (-- room) hotel and solid built. lots of upgrading going on while we were there (quietly). good room - yes on the small side and with a -- double bed - but hey - we were there for my wifes --th birthday - made our holiday being that close together :) clean loads of towels hot water great front of house service - as was housekeeping (we were there - nights). location cannot be beaten for this price. free safety deposit box. helpful advice on where to go and how to get there. little diner next to hotel - didnt fancy it one bit - just didnt look that clean and had a very restricted menu - but that isnt the hotels fault. - minute walk to empire state building - just off -th avenue (shopping). bout a ----- minute walk to macey is (shopping) - get the - train (just round the corner) to greenwich village canal st little italy china town battery park and the statten island ferry ( which is free) give this hotel a go - well worth it.',happy
id26009,' the treatment at the front desk was right out of pretty woman. the lifeguard at the pool kept picking on this little kid in the pool until we were about ready to toss water on her laptop. two bath towels in the room. room service left no condiments for the dry toast. we had a great experience at the mayflower in washington dc and loews in philadelpia. consider going there instead!!',not_happy
id26010,' this is a value oriented hotel in the popular soma district of sf. good things are the location and the housekeepers do a good job of cleaning the rooms although the exterior and common areas are in need of updating and repair. the rates for this hotel during local events are higher than the should be ($---) for this very basic lodging. i was booked in the annex which i believe is an older property than the main hotel the walls are very thin and you can hear everything in the hallway and the person snoring next door. no elevator so you have to lug your bags up the stairs. the office only has one person their part of the time getting someone to answer the phone is impossible and the key card locks appear to malfunction quite often. my biggest complaint though is that they pre-authorize charges on your credit card and then dont remove them when they settle the bill. - days after checking out my amex card has a charge for $--- and additional pending charges of $--- still tying up my credit line. trying to contact the hotel by phone has not been successful. ive filed a complaint with knights inn corporate and also contacted american express to document the problem. hopefully the management will get the message that they need to make some changes in how they run this hotel.',not_happy
id26011,' the room: linens were satisfactory received fresh towells every day. the heater needed replaced because i tried to warm up my room a little and the smoke alarm went off! the desk and internet connection is good for a business traveler. the staff: always very nice in the mornings saying hello. had to ask -x for maintenance to come fix the shower rod (which was falling a minor accident i had). the work out room: stay away from the treadmill. very small and cramped but if you have the room to yourself not too bad. there is a weight machine for limited types of exercising your biceps. breakfast: the only thing i ever took were the hard boiled eggs but they have an assortment of waffles juice cereal and not-so-good-looking fruit. basically it is good for a night or two but if youre staying here on business it can become depressing. the room decor isnt anything special but it is still a good value for the price.',not_happy
id26012,' we stayed at the hotel for one night. the hotel is located close to the capital so it took us -- minutes to walk there in the morning. the staff of the hotel is very nice and helpful. in particular dave loiseau is a very nice guy great attitude and great help. he really cared to make our stay at the hotel as enjoyable as possible',happy
id26013,' i stayed at this hotel for a wedding this past weekend. i found the property to be very nice but i was put on the --th floor and im very afraid of elevators - there was no option for a first floor room. i got on the elevator on saturday morning and on my way down towards the lobby one of the house cleaning staff members insisted on getting on the elevator with me when her cart hardly fit in the elevator with the - of us. her cart blocked the door from shutting and the outer door of the elevator shut on the -th floor but the inner one did not leaving us trapped in the elevator with no way to get out. we tried to pry the doors open but it did not work. we moved her cart and the inner doors slowly shut but it was one of the most terrifying -- minutes of my life in that elevator. even though the hotel was nice i doubt ill be going back. there also werent any refrigerators in the rooms which after staying in hilton properties and starwood properties so long i almost felt like that was a requirement that was missing especially with how expensive the stay was compared to hotel chains like hilton and starwood.',happy
id26014,' i recently returned from a - night stay in the new yorker which i must admit was very pleasant despite a bit of a dodgy start! having booked a twin room we were aghast to discover that we had been put into a standard bedroom which was awful to say the least! the room is so small that it just about holds a double bed and nothing else so i returned to reception and spoke to the very helpful lady who checked me in and was moved to a large - double bed twin room which was lovely. it was clean and comfortable and although we were on the corner of -th avenue and --th street the noise was fine. in terms of the hotel itself the location is excellent and i would definitely look at this again if i were returning to new york. its situated in midtown which is the perfect base for all types of holidays. the hotel is very art deco in style and has recently been refurbished. we did have a problem with the heating in our bathroom but within -- minutes of calling housekeeping this was sorted out. the tick tock diner is perfect for -- hour food and coopers bar is an excellent place to meet fellow holiday makers. a very pleasant stay despite a dodgy start!!! i could not rate the staff high enough for their helpfulness.',happy
id26015,' what a great hotel this is. very friendly staff ideal location good price and loads of free coffee. this was my second stay in new york and i would strongly recommend this hotel.',happy
id26016,' my friend and i have just returned from a five night stay at the langham and the experience was excellent. before we even got there we had excellent service from the concierge staff daniel who booked tours and suggested reputable companies to use after my contacting him via email and once there we also met david who was equally helpful and managed to book us a table at the boston harbour on an evening that was very busy. our room overlooked the park and was an excellent size. being two ladies travelling without our husbands we were concerned about location but neednt have been. the hotel is within walking distance of all the sights. it is the small touches that make this hotel personal not just slippers and housecoats but the turndown service with chocolates and a weather forecast card for the next day! the beds and pillows were so comfortable and the towels luxurious. being english and loving our tea the only things missing were a kettle and tea bags. however after calling houskeeping to see if there were any available they were sent up right away. i really cannot fault this hotel in anyway and am sure once the lobby is finished it will be spectacular.',happy
id26017,' the hotel is very pretty inside and the people that work there are very nice. they go out of their way to help you with whatever you need. i had heard that the rooms in new york were small. they are small here too. the room i stayed in was perfect for one person. the queen size bed was very comfortable. the whole room was very clean and well appointed. if you are looking for a luxory hotel this is not it. however if you are looking for a good hotel where you can feel safe and is central to downtown manhattan this is the one. i would most definitely stay here again.',happy
id26018,' i stay in the area every year with my teenage daughter for thankgiving day parade and shopping-plays. i wanted to save money and have more to spend on fun but the money i saved was not worth the suffering of the room we stayed in. there was construction outside my window every morning...difficult to control water temp in a bathroom built for a midget very old ....very small room..remote not working...not enough light...no counter space...very slow elevators....no amenities....took -- minutes to get busboy to take down luggage from room on checkout....will never go back even if it was free',not_happy
id26019,' i booked this for the first three nights of my stay in la before moving downtown. i was under the impression that it was closer to the main points of interest in hollywood and while it is two blocks from hollywood blvd. it is another -- - -- mins walk to the chinese theatre - kodak theatre etc. but is is so close to the metro station and from there you can go anywhere in los angeles. the metro itself doesnt go to many places but it does connect you to a fairly decent bus service which does. also it is close to the stop where the griffith observatory weekend dash stops so that was great. the hotel is fine... it was clean and toiletries were provided. breakfast can be gotten at the main reception and consists of coffee orange juice muffins-pastries and some fruit. it wouldnt fill you for the day but it would keep you going for a while. overall it was fine... dont expect it to be overly luxurious but it is a good enough base if you dont mind commuting or being a bit away from the action.',not_happy
id26020,' i have to say i must have gotten one of the dirty rooms for my stay based on the reviews. while the room was safe there was mold in all corners of the shower stains on the blankets and stains all throughout the carpets. i actually wore my shoes to walk around the room. while the desk staff was friendly i didnt receive the same warmth from the breakfast person. i took a cup of coffee to my room to get ready with and was treated like a thief for taking the mug. when i went out of my way to return the mug to the kitchen it seemed like i incovenieced the staff member for bringing it back. i did mention the mold when i left and was offered a discount for next time but i most likely will not return unless i was lucky enough to get one of those mentioned clean rooms.',not_happy
id26021,' i stayed here the night before an important exam that i had to take nearby. i was checked into a room that hadnt been cleaned so there were problems right off the bat. they immediately switched me to another room so that was fine. i needed some quiet time to rest and prepare for the exam. but then a woman checked into the room next door some --minutes later. i dont know how loud she was talking but i could literally hear her entire phone conversation through the wall-door (our rooms were adjoining and separated by double-door). she finally left and things quieted down. but she kept coming in and out of her room (it is her right); noisy as heck everytime shed come in and talk on the phone. then around -pm she came back to the room apparently with few other friends. that pretty much doomed my stay. i couldnt study or sleep. they were so loud i had to turn up volume just to watch tv. i called front desk and they sent up security to tell the neighbors to quiet down. that didnt do anything; - minutes later they were yakking away. had security come up again; this time they were supposed to ask the guests to leave the room and go talk elsewhere. but apparently the security didnt do its job cuz those people all just stayed and resumed talking afterwards. i finally gave up and left the room to go wander outside. when i got back the next room was quiet again. by then it was too late to study so i decided to just turn in for the night before the neighbors became noisy again. so those valuable hours the day before the exam were sabotaged thanks to inappropriately poor noise insulation and the staff is inability to handle the situation properly. if you have to stay at this hotel make sure you ask for a room that is not a tandem room. even then youll still probably have noise issues. i could hear people is conversation out on the hallway all during the evening. the noise aside i suppose this hotel is a legitimate --star establishment. room was clean for the most part and everything worked fine in the bathroom. the supplied toiletries were of very cheap quality esp when considering that sheraton is supposed to be competing with the likes of hilton and radisson. my room came with free computer with free internet access... that was a nice touch. i ate at the hotel restaurant... very expensive but the food was decent.',not_happy
id26022,' i stayed at this hotel with a friend just last weekend. before our trip we spent some time looking to optimize the quality for the price. i must say that we were very with this hotel and will recommend it to everybody who asks. we got a great rate -- much cheaper than all of the other places we looked into. our room was clean and spacious and bed very comfortable. our room had a small but quite adequate bathroom and a small kitchen with microwave fridge and sink. everything was very clean and the staff made sure to keep it that way throughout our stay! the service was excellent and the hotel staff very friendly. the hotel has excellent amenities - a gym free internet lounge free breakfast monday-thursday. it is located in the upper west side - a charming part of new york city. there are two great grocery stores nearby it is near central park and very close to two subway stations. you will not be disapointed!',happy
id26023,' ive stayed at this hotel several times over the last few years. it is an incredible bargain- $-- on hotwire (before the fees) is tough to beat. the hotel is well located on the north side of town with easy access to the interstate getting you to lots of shopping and restaurants in short order. the rooms are large and feature three separate spaces- a sleeping area living area and bathroom. the flow is nice amenities are good and the bed is exceptionally comfortable. there are a pair of flat screens a mini-fridge and nice bliss bath products. i slept very well. and even though i booked on hotwire since im a starwood rewards member they upgraded my room. all i got was free water but better than nothing! i did find that the hallways needed to be vacuumed there were lots of small leaves and debris in the halls and public areas. there was a lot of lint and fuzz on the sofa too. maybe their vacuums arent working so well? the rest of the room was spotless though. the bedroom is a little tight with the king sized bed though there is plenty of space in the living room. and while there is a $-- fee for in room wireless access there is a free internet area in the lobby with several computers and a printer. there was also a restaurant and fitness center but i didnt use either. ill happily stay at this property again in the future!',happy
id26024,' this embassy suites had a nice large room and that was clean as was the exercise area. we did not use the pool but it looked nice. if you use the hotel parking garage expect to pay $-- per night for self parking. we were lucky the first night we stayed because on the weekends you can park for free at the metered street parking. however it isnt easy to find a spot and we were not as lucky the second nigh of our stay and did have to pay the fee. the breakfast at most embassy suites where we have stayed before have usually been really good and a nice included value to the stay. this location is a poor example it has an awkward setup between lines and walking and dining space. so you are constantly bumping into people while waiting on line. the plates and silverware were not cleaned well before being placed for use still egg and other food on many. the service was very slow and not worth the wait for the lousy omelet my husband was served. the waffle batter ran out about -- min before the --am end to breakfast with a huge line of people still waiting for other food and it was not refilled.',not_happy
id26025,' thank you for my stay the breakfast is awesome real eggs and meat[sausage]danishbread waffles cereal and more. thank you so much [most hotels just have danish and coffee]. the rooms are good too by the way and the housekeeping and front desk staff are very nice and helpful catering to all my concerns. thank you for the wonderful stay. joseph hewett p.s. the only negative of this hotel is that it has no smoking rooms.',happy
id26026,' staying at petite auberge was part of a romantic trip - first las vegas then two days in san francisco. (i know... odd mixture) be warned: it is a bit of a shock when you come from one of these huge rooms you find in vegas - with big bath a bed the size of a complete japanese hotel room flatscreen tv etc. on arrival i entered the room first and turned back to my significant other with youll kill me for choosing this . put it down to cultural shock! small room and one queen sized bed for two rather tall grown-ups - you got to be in love for enjoying this :) we enjoyed our weekend (- nights) very much: the hotel is very clean and furnished with a deep love for details. antique bed - desk - wardrobe porcelaine doorknobs (probably authentic too) lots of laced pillows and stuff - a wonderful cosy place for a romantic weekend. if you are really head over heels (as we are) youll even find the strange spanish girl funny that might be catering your sunday breakfast... a bit harsh and difficult to understand - but nothing that spoils your day. the neighbourhood is rather run down as can be read in other reviews - but there is a liquor shop at the next corner hill-down (urgently needed after a dinner at an indian restaurant - food tasted good but shouldnt have looked into the kitchen...) and a surprisingly good takeaway pizza place next corner hill-up. a cable car stop is not far and all in all i think the location is ok to give a good base for trips to almost any part of the town. nice idea for single travellers: they have a wine tasting (= get-together) every evening. meet other guests and maybe explore the city together. the white swan next door apparently offers the same - with the possibility to have breakfast or wine tasting at the other house.',happy
id26027,' i took my -- year old son to nyc for the first time. when the cab dropped us off at the ace and he saw the lobby and room he said i want to live in new york! . i spend a couple of weeks a year in new york and have never felt more at home than at the ace. stylish and clean. the people that work their are very cool and nice. and the kind of people that hang out and stay their are diverse and low key.',happy
id26028,' using a ballroom for a scrapbooking weekend worked ok again this year. catered saturday lunch was cold and late; sunday was better. room for two with king bed was roomy but ac not enough; connecting to double room which was small hot no hot water and worse service.',not_happy
id26029,' i had a brief stay at the topaz hotel at the end of august ---- for business purposes. i was extemely impressed by the boutique hotel. all of the staff were extremely pleasant and nice and were very helpful. the rooms were bigger than most and well appointed with a lot of zen like items! the hotel is all non-smoking which is always a positive in my book. also a positive is that they accept dogs (i hear all the kimpton hotels do). an irish setter was staying there during my visit and as a dog lover and owner i was very to see this. for those of you who may not be fond of animals i can assure you the hotel did not smell in any way and was very clean. i would not hesitate to stay here again. it is in the heart of dupont circle. very cute and quaint. the bar looked very nice as well although i didnt have time to stop in. would highly recommend this hotel for someone looking for a very nice setting but not a typical large hotel experience.',happy
id26030,' after booking our rooms under an employee rate with a choicehotel.com link by mistake and calling the hotel to insure everything was ok with our reservations and being told that all was good!!! then arriving at --am on --------- after traveling all day and being told by a mr. dan king that the employee who booked the room had to be there with i.d..i understood that was a mistake on my behalf and was trying to explain the situation when i was told by mr. king all your doing is trying to cheat the system! i could not believe the horrible treatment that he was giving myself and my husband! at that point i asked to speak to his manager and he informed me that he was the manager. even though his card said director of operations. i asked this man nicely what do we need to do? still planning on staying there after this terrible cust. serv.. his reply was i dont know but your not staying here. i have worked cust. serv. for many years and have never seen such horrible treatment to anyone!',not_happy
id26031,' just returned from a trip to nyc memorial day weekend. we stayed at the millenium hotel on the --nd floor and had an incredible view of times square. the room was clean and appeared to have been recently renovated. the size of the room was small but my sister and i did not care as we did not spend much time in the room. the hotel was convenient to shopping and restaurants walking distance to times square rockefellar center macy is and central park. (central park is a jaunt but i like to walk) we ate at the irish pub on the backside of the hotel which was nice and had a variety of food. i would recommend making reservations if you wish to eat at carmine is which is a fine italian restaurant within walking distance. we tried to eat there but there was a ---- hour wait. we ended up eating at a fine italian restaurant on the same block as the hotel and it was very good. sorry cannot remember the name.',happy
id26032,' we really loved everything about this hotel. it was in a supreme location and the room was in excellent shape. it was large and clean and had a few amenities (vcr fridge). we had a low floor room so we couldnt see the space needle but we ventured up to the roof to get a beautiful view of the whole city. the surrounding area is full of shops restaurants and attractions. it is only a - minute walk to seattle center and the museums space needle and experience music project. and downtown is just a short drive away.',happy
id26033,' dh and i stayed here for - nights july ----. the room is small but comfortable tastefully decorated and charming. i would give it a - but the bed pillows were small squares and not standard or queen sized pillows. i made a call to the front desk but i was told that they dont even have regular sized pillows at all. the hotel offers free wireless in the lobby and wired in room service for a fee. the hotel gym is really nice and they also have a yoga room. make sure to check out the little italy farmers market on saturday which is in walking distance. i would stay here again but i would definitely have to bring my own pillow.',happy
id26034,' we visit boston on a regular basis to visit our daughter and my wife really likes this hotel during the colder months because you can get to copley place and the prudential center without going outside. my opinion of this hotel has dropped slightly over the years but it is still a very good hotel. it is getting a little frayed at the corners but is still kept very clean. if location is your primary criteria for picking a hotel you wont be disappointed with this choice.',not_happy
id26035,' i loved this hotel. the bathroom was amazing. there are a lot of great restaurants nearby and even a french one that is open until midnight. the street is gorgeous with all of the embassies right there and feels very safe as a result. the parking around is only - hour so we had to buy the $-- parking for the night but there are in-out privileges which was helpful. you take the subway to downtown which does take some time but it is nice to be in a quiet part of town. for breakfast we drove to pain quotedien right at the dupont circle and you can park right outside the restaurant for free on the street. i would stay here again.',happy
id26036,' the only positive aspect of our stay was the convenient walking distance to minute maid park. post maonna concert (--------) my girlfriend and i were famished and parched. on our short walk back we were looking forward to what we could order via room service or eat at their restaurant-bar. however much to our disappointment both were closed. when inquiring about surrounding restaurants-delivery services our options were limited and front desk personnel were not very helpful. instead we were given one option late night pie (busy signal for one hour only to be told delivery would take - --- hours)...we ended up picking our cuisine from the vending machines on the lower level. once we were tucked in for bed we were awakened at - am to confirm our wake up call at -- am.',not_happy
id26037,' while on our way home from visiting reletives in texas we stayed in san antonio one night. made the reservation over the phone and that was quick and easy. front desk staff were helpful and professional. that is when we were told about the construction and the balcony door was screwed shut. no noticeable noise but no fresh air. the beds were clean and confortable. ac worked well. parking was extra and i thought expensive. however they let us keep the car in the parking garage for a couple hours after check out at no additional cost. would have liked to stay another night but on a tight schedule. all in all it was a nice stay and we would stay there again.',happy
id26038,' let me please start this review off by saying the people who work for this hotel are very good at what they do and share a pleasant quality in dealing with customers. our stay was for one night during the xmas-new year is week. upon arrival the check in agent asked us if we wanted to wait for a room with a great view or take the room they had available. we said we would wait dropped off our bags and headed off to the museum of science-bunker hill etc. agent-bellman etc all very nice. they have little back packs for the kids also that are a very nice touch. got back tired went to room - and - uhhhh - well basically there was no view. now im not a pain in the neck about this kind of stuff but given that we were told the wait would yield an amazing view and it didnt (unless you like looking at office buildings) that was dissapointing but not a hige deal. the room itself was on the -th floor - next to a suite. nicely furnished ample space in fact better than expected given other reviews ive seen. beds were very comfortable. entire room was clean and updated so no complaints at all there - in fact surpassed expectations. now here is the two (only) issues i had with the hotel. first - the room we stayed in had two doors to enter-exit. we entered the room latched the door and left through the other. no big deal right ? well yeah it kinda was. apparently we were not supposed to leave through the other door (which would have been extremely useful information) because upon return our keys would not work. it is ~-pm and i have a tired family.......so working on borrowed time. call down to front desk person was less than sympathetic (only person i encountered not really nice) basically asking me how this happened - ummmm it is your hotel i just want to get into my room. i was forwarded to front office whoc sent up a bellman with new keys - guess what - they dont work either (was apologetic) and asked me if i was told not to use this door......uhhhhhh if i had been i wouldnt be standing here with you :) so he stays up there - calls security who comes up and uses his master key - guess what - doesnt work. so they now need to call maintenance (again everyone was nice) who asked me the same question about using the door. now im a pretty even keeled guy and i kept my cool - but they could tell i was at the end of my rope on patience. so eventually we get back into the room after about --min which was unfortunate but let me reiterate the experience was not made worse because the staff were quick to arrive and tried to be helpful. the other note to mention is the sundries store downstairs big sign says closing at --pm - it is -:-- - we walk in to buy water and were told rudely were closed uhhhhh okay but your sign says --pm response was well it was slow i mean all we wanted were bottles of water but hey everyone has an off day i guess. to their credit - the hotel staff overheard this - apologized and brought us some bottles from the check in desk which was nice. the breakfast buffet was really nice as a side note the hotel lobby and areas were clean and nicely done - the hotel has a lot of charm. id suggest this place as a stay but if there are two doors - always use the one you came in originall ;)',happy
id26039,' great location for visiting new york city especially if you enjoy going to the theater. lovely comfortable rooms and fantastic concierge (special thanks to monique for all her help!). highly recommend this elegant boutique hotel which is located next door to the larger millenium hotel.',happy
id26040,' my family stayed at this property for one week over the thanksgiving holiday. after much deliberation about which hotel to choose there are many other choices that are so much more expensive i decided to go with what i know and appreciate. this property had everything my family needed and was a perfect fit for us. the service was quick and friendly housekeeping was efficient and our room was always spotless with fresh linens and toiletries. we used the pool hot tub fitness center and the laundry. the indoor pool and hot tub was a treat before bed for us as east coast eastern time zone travelers. we were typically up early for the -am breakfast -am - --am and in bed before -pm denver time and never had any issues with noise. the breakfast was a wonderful value with a huge selection of hot and cold items each day and saved us a ton of money. if we were on the go and were in a hurry the bagged breakfast was perfect. i am a huge fan of the fresh bed and appreciate it for myself and my family comfortable and clean! --th street mall and many attractions are within walking distance. we took a taxi to the pepsi center sports authority field children is museum and the zoo for everything else we walked. we rented a car for only two days of our week long trip to explore colorado springs and the many scenic roadways there is plenty of on street parking with meters (free at night) or the hotel will valet your vehicle for $---day with unlimited use-checkouts. we were able to find on street parking both days there is an avis and thrifty rental within walking distance of the hotel. taxis are readily available all over denver never a problem. the only issue is the expensive $--+ taxi fare to-from the airport. there is a subway cafe and coffee shop across the street for quick-inexpensive meals for the whole family. my family felt safe at this location however i was stunned by the huge population of homeless people in the city of denver they are everywhere. i would absolutely recommend this property to any traveler.',happy
id26041,' after reading some reviews on the site we were rather nevous of what to expect however we found the hotel perfect and have recomended it to friends! check in was fast and we was given a large family room (- double and - twin beds) the amount of space in the room was great the bathroom was clean. the rooms were cleaned everyday new towels and toilettes were left everyday. luckly we had a back room so it was quiet. the hotel is in great walking distance to many sights! such as the empire state building it is around a -- minute walk to times square and is near the subways. many people on here have commented on the lack of customer service from reception however we found them no problem if acknowledge them then they will acknowledge you. the only downside to the rooms was although there was a fridge in the room there was no tea-coffee making facilities. captins cafe which is adjoined to the hotel serves brilliant breakfasts we ate here everyday. the people working here are so friendly and once again if you acknowledge them and make conversation with them they will only be too to talk back and give you infomation which you need. (you can also buy takeaway coffee and teas for $- to drink in your room) the hotel has free wi-fi with two computers and a printer downstairs. obviously if you are used to -* luxary this hotel wont be for you but if you just want a nice cheap (by new york standers anyway) then this hotel is a must!',happy
id26042,' beautiful hotel. clean and nicely appointed. for the price i expect to get free internet access. also i was very disappointed to find there were no coffee makers in the room and no ice machines anywhere on the floors but oddly ice buckets in the room.',happy
id26043,' my wife and i have been staying at the fairmont in dc for years. it is one of the most consistently excellent hotels in the world in my opinion. great location stunning lobby very attractive rooms superb service...everything is done to a higher standard here. the hotel restaurant juniper is excellent as well and never crowded. we especially appreciate our stays because the hotel is pet-friendly. the foggy bottom neighborhood is a safe and easy area to walk our four-legged family member buddy. look for weekend specials and you can get a beautiful room for an amazing price. among a city with many good hotels the fairmont is a shining jewel.',happy
id26044,' having read a mixture of reviews i wasnt sure what to expect. we had booked a double double with shared bathroom only to be told when arrived that there had been a double booking (even though i had confimred by booking a week before i went and was told everything was fine) and the room wasnt available and were offered three singles and that our room would be ready in two days we were just so excited to be in nyc that we said yes no probs in hindsight maybe wouldve stuck our ground a bit more. the room was basic however the landing had a strange smell and i wasnt impressed with the shared bathrooms (tissues with blood lying around hair etc) the further away bathroon was a lot cleaner.. we had to actually check out on the second day we were out early which was fine but came back about lunchtime to charge our camera is etc and were told our new room still want ready huge inconvieniance considering we had paid for - nights straight and there shouldnt have been a gap reception didnt seem to get this and werent very helpful i have to say. when we finally got our room it was fine if we had this room when we arrived there would have been no problem. oh forgot to say the bath wasnt working in the new room so couldnt have a bath. as people have said great location subway station - mins away and takes you right to times square. you do basically get what you pay for i have never stayed in a hostel before so i wasnt really used to the whole bathroom sharing thing and tiny rooms but as i say you get what you pay for and for all the time we were in the room it didnt really affect my enjoyment of the big apple.',not_happy
id26045,' stayed at this hotel for - days while attending a business conference. everything was wonderful. the service staff amenities rooms meeting rooms and food. would highly recommend it for business travel.',happy
id26046,' ok i am not a picky person. ive slept in motels campgrounds and luxurious hotels. my husband wanted to go back to this hyatt he said the hotel was great. now i believe he had a good memory because it was his first stay in a big hotel paid by his employer... at the time of the reservation the website bragged about the millions spent on renovation. well i dont know exactly what has been renovated but not our room ! the door was old and didnt open-close correctly. we had to push hard either way. the sinks in the bathroom are so low. im quite short so it should not been a problem to me but boy it was. there was dirt in some corners by the tub the tiles were cracked. the faucet was leaking all day long. towels were old and smelled funcky. the furniture was simple (which i usually like) but again old. if i had paid less than $-- the night i wouldnt complain but nope it is hyatt so you pay way more than that. i would have expected better. also the more you pay for a room the less services youve got. enjoy your bottle of water for $- enjoy your internet for $- for -- minutes enjoy your parking space for $-- (self)... this is ridiculous ! but ok the pool area was nice and we enjoyed the fireplace. we had guests visiting us from europe and they werent impressed... ive stayed many times in san diego and wont be back. i really enjoyed my stay at the best western - seas for less...',not_happy
id26047,' miles behind other hotels in the westin chain and other hotels in the same price bracket in the area. poor service - there was only one person at reception so the check in queue was --mins. noisy (i stayed on floor -) and the facilities are well past its splendor. not coming back here.',not_happy
id26048,' my family of four stayed five nights while showing horses at the fairgrounds. the location was great with several places to eat within a short distance of the hotel. the surrounding area also seemed very safe. we were very pleased with the staff the lobby and the room with one exception. the pocket doors on the divided bathrooms are frosted glass. when someone uses the restroom during the night it is so bright in the rest of the room it wakes anyone that might be sleeping. if these doors were made of wood i dont think this would be an issue. overall we had a pleasant stay and plan to stay here again while in columbus.',happy
id26049,' we stayed in two more hotels in ny but the best cost benefit was skyline located in --th avenue near grocery stores pharmacys and other amenities and located near the major attractions like broadway times square etc. one of the best things in this hotel is if you are by car and has a room in the hotel the parking for an entire day is just u$ --.-- quite cheap thinking we are in ny. the hotel has been remodeled and have a very good infraestructure with a beautifull pool on the higher floor the rooms are spacious and the one we stayed had two queen beds led tv and a fridge.',happy
id26050,' i was recommended to this hotel by a family member and it was a great choice for me and my friends. not only is it in a great location but the rooms are very modern and clean. the front desk was also extremely helpful and accommodating. the best part of the room was definitely the view from our balcony (we saw the entire new york city skyline). if youre young and looking for a trendy place to stay in the city i would definitely recommend the thompson les hotel.',happy
id26051,' had a great stay here for a quick overnight trip for work. all the hotel staff i encountered were quite friendly. the room was adequate although it could use a bit of a refresh down the line. i ordered room service for breakfast the next morning and it was served quick and tasted pretty decent even if if the prices were inflated with all the other charges. the room service guy wish i caught his name was really cool! but most of all the location is key you can get anywhere you need to go in san diego not to mention all the shops and restaurants located around the hotel.',happy
id26052,' our family stayed at the sheraton for one week. overall it was a nice hotel. we enjoyed the large pool and great view of the marina. the hotel is a ten minute walk to the airport and about a -- minute walk to downtown. we did not eat at the hotels restaurant but did frequent the starbucks located near the lobby. another nice feature were the two gas fire pits which are lit nightly and surrounded with rocking chairs. hammocks were also attached to some palm trees for the guest to use. the hotel will give the occupant a five dollar voucher for use in the hotel if you opt out of daily maid service. we took advantage of this as they will still bring clean towels and other items on request. we were fist shocked to find out that parking our rental car at the hotel was going to be an additional $-- a day. this ended up costing us an additional $--- which was not disclosed to us when we purchase our package. additionally access to the internet from our room would be another $--+ a day. this was also a surprise as most hotels now provide internet access for free. one last thing the hotel is somewhat isolated from stores restaurants etc. so be prepared to pay higher than normal prices at the small store located near the lobby. i.e. a ice cream bar was $-.--+.',happy
id26053,' rooms darkly decorated and dirty around the edges. was about -- degrees when we were there but the elevators and hallways were saunas. room size nice. staff a bit on the rude side not all only some.',not_happy
id26054,' stayed at the springhill pre cruise for a couple of nightswhile not the idea location for a couple of seasoned adults we were able to walk to most attractions with a little effort. they do have a courtesy van that will drive you go certin locations but it seemed the drivers were put out when you requested a pick up and were not very friendly at all. the hotel desk were very accomadating and went out of their way to helpall in all the staff were top shelf. they do offer a comp breakfast which was actually edible which is saying alot if youve been through a few of these the room was standard springhilllarge with separate sitting area and a couple of tv is. i would recommend this property without hesitation for the budget minded tracker or for anyone who does not want to pay ritz prices to stay on the water front. by the way the bowl of suckers at the front desk were a welcome treat. thank you!',happy
id26055,' just a cautionary tale to let people know that if you book your room through a third party at this hotel always confirm your reservation. we had booked this hotel with priceline using the name your price feature. i called the hotel the day before our arrival to let them know we would be arriving very late and they could not find our reservation. after numerous calls back and forth between me priceline and the hotel the bottom line was the hotel would not honor the price i received on priceline even though we had confirmed reservations. according to the revenue manager it was my fault for booking through a -rd party and that he would happily give me a room at full price ($---.--). i would like to point out that priceline was very helpful on their end and as upset about it as i was. i could not have imagined what would have happened had we arrived at the hotel at midnight as planned - we would have slept in the lobby i guess. we did the priceline thing again and got a room at the lax hilton for my original offer and were pleased - i have already written a positive review for them. to be fair i did call radisson corporate customer service to complain as i was pretty appalled by the whole experience. they offered to intervene on my behalf since i had already gotten the room at the hilton i told them there was no need but that they should indeed look into it to avoid future problems. after over an hour of international long distance charges not to mention the lost time and hassle involved the day before our trip and i dont have good feelings about the radisson lax. i would triple check your reservations with them unless of course you paid full price!',not_happy
id26056,' very well situated to access the west side of houston. a few miles west of the galleria area and a lot more value for money than hotels there. adjacent to the san houston parkway but far enough away to not be affected by traffic noise. park right outside check- in go to your room everything works everything is clean if that is what you want stay here if you want to be pampered stay elsewhere and pay more. only criticism i had was i wished the doors opened automatically. it was a struggle with two large suitcases.',happy
id26057,' my husband and i were part of an escorted group coming from ireland to celebrate st. patrick is day and see the sights. we had never been to new york before. we cant believe some of the reviews for the skyline - a hotel we found to have everything we needed. it was ideally located walked most places quiet at night de luxe queen beds fridge tv bathroom all in full working order. pleasant staff and would especially mention the lady in the gift shop who couldnt have been nicer to us. had breakfast and dinner only once during our stay but that was by choice as we explored the areas around and dined in a variety of places. would return in the morning if we could.',happy
id26058,' been at numerous corporate events here since its opening almost -- years ago and stayed here many many times although not recently. this has always been my favorite hotel in philly. but havent stayed here in - years until this past weekend. it did not disappoint. starting at the top this is a four seasons. service was impeccable from the moment we pulled up to the door - doormen bellmen front desk staff. our room was large comfortable nicely appointed and quiet - we did choose a room facing the courtyard - rooms facing the logan circle fountain do have a great view but do get traffic noise from the parkway. the fountain restaurant and swann lounge are wonderful for dining and hanging out . the location is located right at the base of the museum district but is easily walkable for all center city attractions without being in the midst of all the traffic. and did i mention that the service is wonderful? ok if i had to make one criticism it is that although they did a wonderful update of the hotel - years ago the shower head was still decrepit. cant believe they missed that detail. oh well.',happy
id26059,' starting with the friendly and courteous staff and continuing into a comfy room with many amenities this centrally-located hotel is a great find in this big city. it is in a safe neighborhood and in walking distance to many tourist attractions. we are looking forward to another stay here and would highly recommend washington court.',happy
id26060,' we stayed twice in deluxe king rooms and enjoyed both stays. the hotel is obviously an old building that has been done up. the rooms are a good size with a king beds a desk chest of drawers sofa and coffee table. plenty of room to manouver and walk around both the bed and the rest of the room. bathrooms are nice and clean and the shower has good water pressure. weird little quirks though.... a sink outside the bathroom. the air-conditioning units can be loud and in one room we stayed the curtains (drapes) hung over the vent so would block any cold air so you hand to rely on just the light (very light) roller blind in the window. the mini-bar fridge is empty so you can just fill it up from the walgreens on the corner. there is a water and ice dispenser machine on most floors the coffee maker in the room does a reasonable cup of black coffee. staff are lovely. the starbucks on the ground floor does get busy and run out of certain items so breakfast can be a bit of a pot luck thing. plenty of other places though for you to grab something from. great location easy to get to places.',happy
id26061,' i know you may be looking at this review and saying wow that is a book! well my friends i could certainly write one about this place. i invite you to read my story for it will teach you and hopefully entertain you. well let me say that the previous reviews for this hotel are right on the money. my mother and i had no other choices to stay at except for this hotel . the reason i put hotel in quotation marks is because i feel hotel carter should not be considered a hotel motel or place to stay at by any means...it should be called a demolition project or something of the sort!! first of all there is no parking provided by this hotel . before we reached this hotel we called and asked about where we park. the guy said i dont know i dont have a car . wow that was the first warning sign. the parking is under the hotel or across the street at places that charge an arm and a leg and not to mention you will fear your car will be stolen and-or damaged by the close quarters. it cost us something like $--- for - days of parking insane!. you would think there would be some sort of discount given by the hotel but no such thing exists. we couldnt even park in front of the place to unpack our car so we had to drag everything from underground up to the lobby. they do have someone to help you with your bags but hopefully he is not on break for a half hour. you also cant bring the luggage cart to street level because there is stairs stopping you! the minute i walked into this said hotel i knew i was in for something rather ridiculous. they could definately use some decorating help. i think i noticed the neon blue and red rope lights that surround a display case that had odd-ugly figurines that didnt even go together first. second was most definately the carpet if you can call it that. it is a bunch of different colored persian rugs sewn together to make the carpet. they have like -- tv is that you cant really see and definately cant hear. the desk is behind like - inches of bullet resistant glass (i know why they have that now because after your stay you want to kill someone behind it!!) they certainly dont speak english well or have manners or understand how to run a business. they dont treat you like a guest they treat you like a disease. when i told them i booked the room with yahoo the lady said they didnt deal with yahoo. i was like oh ya? that is nice. so i realized the problem was that yahoo used travelocity and that cleared up the problem. you have to pay for your room key too $- per key. the elevators have a funny smell well the whole place does actually. the trash can outside of the elevator was beginning to over flow (and was not cleaned up until our last day of stay). when you enter the room you just are praying and then you open your eyes and think oh crap. you want to start clicking your heels to go back home! at least at home you know who was in the sheets before you! our bed was miraculously made and the room did look fairly clean. course it is a bit hard to tell from the single lightbulb lighting the room. the bathroom sigh the bathroom was barely used by us in fear of catching something. i didnt even want to wash my hands. the beds were not bad comfort wise but my comfortor was missing the back of it all it had was the fabric with pattern on it and the stuff that is supposed to be inside of the comforter to make it soft. it smelled weird too. there are at least - patterns to the room they could definately use trading spaces clean sweep or something!! well anyway the location is about all that is good about this place you are litereally half a block away from where the ball drops on new years eve. subway stations are conveniently close as well. our trip-sightseeing in ny was amazing which made hotel carter bearable. if anyone reading this would like some tips about the city send me an email and ill gladly help ya out. now the checkout is where everything this hotel might have had going for it went down the drain out to sea evaporated and came back to haunt you in the form of acid rain!!! they absolutely refused to give us any type of reciept for our stay. my mother spoke with them first as i was still in the room packing. which by the way no maid or cleaning person ever went into during our entire stay. she came and told me they wouldnt give her a reciept. all they gave her was this sheet which made no sense whatsoever. it had no total or understandable method to it is madness. i went donw there because i wanted to raise some you know what! the guy that gave my mom the paper became in trouble because he wasnt supposed to give that to anyone. the sheet is something they send to some outside company to get their money for you booking the room online. who knows i still dont understand it. basically it is my understanding that if we would have kept the sheet they wouldnt have gotten their money darn!!! the boss lady whoever she is insisted that whoever we booked the room through would send us a reciept which is not true at all because we have still yet to see any sort of reciept via email or postal mail. they told us they couldnt give us a reciept because they didnt know how much we paid-what the rates were that we were given. in my opinion that is utterly ridiculous for a company to not know how much you paid. any time i have ever stayed at any hotel i have always received a reciept. i did cause a rucous and had everyone looking at me wondering why i was yelling at them. i am a pleasant person and typically kind and caring but when you try to screw me over i bite back. they still havent heard the last from me because i plan to pursue them some other way. the ny better business burea does not endorse this hotel that is a major sign that tells you about this hotel. so any way now that you have read my story i hope you enjoyed yourself and have learned a lot about hotel carter. i trust you can make the decision whether or not to take the risk because believe it or not we had it better than some of the other guests we spoke to. thank you. this concludes my review.',not_happy
id26062,' we had a wonderful stay at the town and country. everything was clean quiet and comfortable. the grounds are gorgeous. the staff is extremely friendly and helpful. each day at the breakfast buffet we were greeted by mary mejia. she treated us like family or honored guests. her hospitality set the tone for the entire day.',happy
id26063,' my husband had to attend a conference and the palmer house was the hotel of choice. i read up on some reviews and frankly was somewhat put off by some of the reviews. but given that the hotel costs were covered i reluctantly went along. oh boy what a pleasant surprise! we were at the palmer house for - nights and our room had a view of the street. and yes you could hear the faint clickity-clack of the l but it added to the urban charm. and no i am not being sarcastic. old chicago elegance is epitomized in the lobby. we didnt have time for drinks but next time you bet ill be there. efficient and professional front desk staff. we needed extra towels and toiletries and housekeeping efficiently took care of us. the small safe in the closet was much appreciated! since my son and i were sightseeing while my husband worked we would get up late and lunch at the corner bakery next door. a nearby cvs was a great convenience. starbucks in the lobby. the art institute is down the street as is millenium park. i never take the bus in la but chicago is bus system (and the l) is fabulous! we took the l from midway airport to the hotel (the stop is less than --- block from the entrance!). $-.-- - adult. . . love it! were a green kind of family so what more could you ask? only negative thing i could say the $-- - day charge for internet access. ah well cant have it all. my first time in chicago . . . im coming back and staying at the palmer house.',happy
id26064,' excellent rooms clean and well-appointed. we had a suite with a child staying with us on a pull-out sofa bed. plenty of space though it would have been nice to have a toilet separate from the rest of the bathroom. a bit dark though furnishings very nice. little things missing - room service for three with only two chairs difficult to arrange. finally did get an extra chair delivered (not on the first try). overall for d.c. reasonable value in this category particularly compared to the hay-adams nearby. the room next to ours had some occasionally loud guests (with a barking dog at times!) and we were occasionally disturbed by the noise but not enough to complain. hotel service was very good. excellent help from the concierge; good dining suggestions and reservations easily obtained. food service was slow though only one meal eaten (at lunch). room service was on time but food arrived lukewarm. food and drink in general was pricey for the quality. nice lounge areas with plenty of privacy if you desire. reception staff were courteous if a bit stuffy. the overall ambiance of the hotel is a bit formal making it somewhat kid-unfriendly but fairly typical for a nice city hotel. public areas are very clean though the lobby is quite small. we were pleased with the location though it is a bit of a hike to the mall attractions if you are a tourist. we have stayed at several relais & chateaux properties through the years and have always found them to be exemplary in every way. this is the first time we havent had a five-star experience. we would still recommend the jefferson with some reservations.',happy
id26065,' i cant say enough wonderful things about the surrey and their incredible staff. i was under pressure to create a fabulous proposal for my girlfriend. she loves boutique hotels and travels extensively so i knew i needed something fantastic to blow her away. luckily i happened to call the surrey and speak with sanela in guest relations. she absolutely made magic happen! i couldnt have done any of this without her! i told sanela that i was looking for a great way to propose to my girlfriend and she completely took it from there. she upgraded my room to a fantastic suite with a fireplace and balcony with an amazing view. sanela told me to relax think about what i was going to say when i got down on my knee - she would take care of the rest. when i got to the hotel the staff greeted me by name they were all ready for my big night! in my room i was blown away. the lights were dimmed the fireplace was lit candles everywhere. flowers rose petals chocolate strawberries and champagne. the surrey made it so easy for me to look so good! sanela arranged for dinner from cafe bouloud to be delivered when she said yes! it was a perfect evening! my girlfriend (now fiance) was blown away and we hope to return soon to celebrate many special occasions to come. thank you so much!!',happy
id26066,' pulled up in my standard toyota pickup truck and was informed that it was too high for the garage. we had to park in an a lot two blocks away down a dark unlit street in an equally unlit and dark lot belonging to a rec center that may or may not tow the truck. staff is disinterested and doesnt seem to have any interest in hospitality. looking up when one enters the lobby at night might be nice. find a better place and park your car at national airport and take the metro in to town.',not_happy
id26067,' happy to be staying here. we have stayed in many hotels in boston and liked most of them. the long wharf is great because of the location to so many attractions. we ate next door at chart house and it was fantastic. nice clean room plenty of space even a little waterview from the room. very .',happy
id26068,' having stayed at another hotel in the hollywood area the past two times we decided to try a new location and found the reviews on this site helpful. although we were on the freeway side of the hotel and heard its noise the first night we soon discovered that the window was slightly ajar. after remedying that we heard just a dim hum. the room was very clean and well stocked with towels. we did miss not having a refrigerator. the staff is friendly and helpful and the corridors always had a nice smell. one complaint is that there is only one washer and dryer for the whole building but that was a minor complaint. the provided breakfast exceeded our expectations of rolls and coffee. they provide cereal bananas grapefruit three types of juice eggs bagels muffins and the greatest cinnamon rolls to go with your coffee or tea. we would return there without hesitation even though it is not a walk friendly neighborhood.',happy
id26069,' the hotel was in excellent condition but must have been filled to capacity. we were there the weekend of june ----- for business. the elevator was impossible to get on because it was soooo slow and always in use. the breakfast area was over-flowing both days. we waited -- minutes just to get through the food line the first day. the pool looked nice but it was right below our room and guests staying in late both nights. it was very easy for us to hear their conversations even with the ac and tv on. the second night was horrible because the bar next door was playing loud music until after midnight. i will not be staying there again just because of the noise.',not_happy
id26070,' attended a large conference in october and the room was booked by our company. overall the stay was fine; it is a new hotel so everything has a new modern feel. almost feels like a kimpton or w design. my room only had a shower no tub; so be sure to check if you want a tub for soaking. the room was smaller than expected; but was not there much except to sleep and beds were very comfortable and the room was quiet which is most important on a business trip. it is nice to have a fridge in the room for extra water and leftovers. room service was very good one night and then one morning they delivered my breakfast very late. the location is great if you are attending a conference at the convention center or any of the venues around la live. we did not leave that particular area for nearly a week. if you like good wines the wine bar in the lobby has a great selection and the staff was very knowledgeable.',happy
id26071,' well it looked good from the outside..the lobby was nice as well but it got pretty hot and stuffy like the ac didnt work. the staff had to keep the front doors open to keep air circulating in the lobby. i was disappointed with my room. apparently it was only half way finished with the renovation. they didnt quite finish the bathroom. the floor was very old and not exactly a clean look to it. the staff was very friendly and helpful. the shuttle drivers were great also. but once i got back home to california i realized that i may had left my watch in my room. i called back to the hotel the very next day and told them that i may have left it in my room and asked if they could check the room or lost and found. i was told only the head of house keeping had access to the lost and found. i called this person several times and she never could be reached and never returned my phone calls. i then was told that she would be emailed directly by the staff to call me. needless to say i never received a phone call. after - unsuccessful returned phone calls i simply gave up. the watch was irrelevant it was just the lack of quality customer service that the situation was handled with. for all i knew the head of house keeping was probably wearing my watch as we speak. well unfortunately my overall experience with them wasnt that great. so for this reason i will not be returning to this hotel when i visit charlotte again. hopefully one day they will learn the concept of the lifetime value of a customer . you never know what business man is staying there and what influence he has over determining what hotels are scratched off the booking list for an international convention.',not_happy
id26072,' we stayed at the hyatt for fun. everyone was super nice- we had a blast. the service we received was excellent. the only complaint would be that the restaurant is understaffed-or was at the time we visited. there was no apology for the wait time.',happy
id26073,' i was nervous after reading so many mixed and bad reviews of this hotel but i stayed here anyway because of the price. i was so i did because i found it to be a very charming hotel in an excellent location just a couple of blocks west of union square. the staff was very nice the room was clean and a decent size and the breakfast at the cafe next door was very good and more than enough food. for a really good meal without going to far try colibri on the same block as the hotel. they have wonderful mexican food but be sure to make reservations as they are always packed. in an expensive city like san francisco the hotel regis is a great choice without breaking the bank.',happy
id26074,' this hotel is in a great location if you want to visit the national mall the memorials the capitol etc. you can walk to the mall in about -- minutes. there is a metro subway stop (mcpherson square stop) one block away that will also deliver you to the middle of the mall (the smithsonian stop). we were there for - days and mostly walked back and forth to the places i mentioned until the last day when we were more tired and did decide to take the subway. in general using the subway from this hotel is pretty easy - the subway system in dc is the simplest and easiest ive ever seen. the hotel itself is nice with a pretty lobby and (not large) but big enough rooms. the bathrooms are small but nice except for they dont have fans - or at least our room didnt. this caused the entire room to fog up when we showered including the mirrors in the room and the window. it wasnt as bad as it sounds but it is not desirable. make sure you use the plastic mat that goes in the shower. we didnt have one the first day and both of us almost fell down when stepping into the shower even though we were trying to be careful. the front desk staff is polite and fine. i can say ive had nicer staff at hostels. they werent rude at the hamilton they just werent friendly. the concierge was nice and helpful upon approach and the cleaning staff was very friendly. the location of the hotel is great for sightseeing but be aware that there are several nightclubs across the street that get very loud at closing time on the weekend especially saturday night. we were on the -th floor and could very very easily here everything going on in the street at closing time - oclock in the morning. all in all the hamilton was a decent value. id say it is a good location to be close to the usual tourist sites but if i return to dc ill probably stay in another part of town.',not_happy
id26075,' excellent location superb customer service from every one of the employees in the facility rooms comfortable and clean very nice decoration easy access to any place in the city price ok wi-fi drinks on the house.',happy
id26076,' stayed at barton creek in december ----. i agree with the previous reviews that the resort needs updating. this was going on during our stay and it will be completed by may ---- so i would wait until then to stay there. on a more positive note the golf courses were great and the greens were fantastic. a friend of mine who lives in the area say is that april thru june is the time to enjoy the austin area.',not_happy
id26077,' we would like to thank mr joseph b. for his very good advise and hospitality. we also want to thank the shuttle car driver. he took us to a very good restaurant. very friendly!! .',happy
id26078,' i have slept in this hotel only for one night on a tour in california and had a very bad experience. the hotel is located near a very nice area of the town but the hotel itself stands at the border of one of the bad area of san francisco. rooms are small and poorly decorated and you can ear everything from the other rooms.',not_happy
id26079,' this was my -th stay at the lucerne during a very hot week in august. i stayed in a deluxe king room that had a lounge chair with reading lamp and lots of space. air con was a bit noisy so bring ear plugs for a good quiet sleep. the room faced a neighboring bldg is wall so apart from the ac it was a quiet room. lobby and front desk staff were courteous and the concierge helpful in finding specific branches of chain stores like american apparel. location was perfect as usual very close to bus and subway. the room included free wifi which was fast-to-connect and fail-safe for my laptop. that was a big plus. overall another very satisfying stay at this perfectly located hotel.',happy
id26080,' the ritz carlton provided excellent service and a comfortable but nothing special room at an expensive price. the only word that i can think of for our room and bathroom is standard . dont stay here if youre looking for a hotel stay that will wow you. i always thought the ritz should stand out as special but it doesnt here. the bar had a great atmosphere very country club feel with excellent service.',happy
id26081,' we were in la filming a tv shoot for the week and a lot of us were first time la-ers. everyone from the front desk to the valet service to the concierge were exceptionally friendly and went above and beyond to display exemplary service to our entire cast and crew. ray and jose our concierge were beyond kind in helping with even the smallest of requests. they made our - days in la a pleasurable working experience. so glad we decided not to continue our stay at hollywood hotel after receiving terrible service from devon their receptionist. they lost a couple grand that day thats for sure!!!',happy
id26082,' went to two mariners games made the reservation via the hotel website. got to the hotel by --:--pm thinking i was going to check my bag and get something to eat. early checkin at --:--pm with four pecks at the keyboard by the lead desk clerk. up to the room and yes the place is less than a year old everything looked new not that worn -- year old look. walked to the international district (six blocks away). safeco and the seahawks stadiums are right across the street. i was looking for a bus to get me to the queen anne area looked at the schedule and the bus ran every -- minutes. walked back into the hotel and asked about their shuttle seems you have to signup prior to using and every half hour. i walked and got lost. i was a block from where all the buses stopped for downtown and finally got my bearing right. housekeeping was fine and was done with my room before --:--am. fitness center was small but had video access on all five machines. ate at the hotel restaurant for breakfast was ok. if you are going to the game this is the place. it is a little far from downtown but doable if you are willing to walk a bit.',happy
id26083,' when i arrived the room smelled of mold. i gave the hotel the benefit of the doubt and assumed it hadnt been occupied in a while. the next morning when i was showering i discovered the root of the mold stench: mold growing along the entire bathroom ceiling and down the walls!!! i immediately brought this to the attention of the desk clerk as i am highly allergic to black mold. he offered me medical assistance (which is grossly unnecessary) asked what he could do to make it right and when i suggested he refund a portion of my bill he got very rude with me. never again! great location but black mold can kill people!!! photos have been taken and the health dept will be contacted! also the high speed internet is a joke and pool had much trash at bottom and was unskimmed for what looked like days!',not_happy
id26084,' this was a disappointment after a long trip through new mexico and texas where we stayed at plenty of hotels from la quinta to boutique b&bs which were wonderful. the tone was set by the rather unsmiling parking valets. the walls were thin the drinks machine in the corridor swallowed our dollar notes without giving us anything the ironing board was broken the cleaner left a pillow slip in the entrance way one day no one ever answered the housekeeping phone the coffee (delicious) wasnt always topped up the lift beeped ridiculously loud there was no safe in the room ... you get the picture. it is not that the rooms werent nice: they were even if they looked out onto a multistorey car park and the hotel put in a fridge and a microwave. it is just that you expect a bit more from this type of hotel. we got a reasonable rate for the houston quilt show but we got an equally decent rate two years ago at the nearby crowne plaza and that was a much nicer experience.',not_happy
id26085,' on our first trip to austin my wife and i spent five nights at this motel. i selected it because of the high rating and many positive comments in tripadvisor. it was fine in every way. our room was spotless comfortable and nicely decorated. the staff was helpful. many extras including cake or cookies as well as hot beverages in the evening. the breakfasts were good. we drove into austin each day; except during rush hour the drive took about -- minutes. no full-service restaurant nearby but this was not a problem for us.',happy
id26086,' the setting is lovely but it feels like they are suffering from financial setbacks. spa appointments had to be moved because of a problem with water. information in the packet in the rooms was incorrect about room service hours and restaurants. everyone seemed a little ovewhemed and information was slow in coming. so not nearly as restful as we had hoped. spa was also kind of small and lacking in amenities.',not_happy
id26087,' well the positives. it has a fantastic location - you are right in the heart of manhattan just next to times square yet on a side road so a little out of the hustle and bustle. the reception clerks were very friendly and helpful whenever we needed anything from them and the information they gave was always accurate. the breakfast in rick is cafe is also superb. it is a really nice touch to have a big lounge with free papers and internet access where you can get coffee and cookies. however you really feel the need for the lounge as i think the rooms are so unimpressive. we had a deluxe room and i really didnt understand how the standard rooms could be lower quality. the furnishings are nice and the rooms are clean but they are soooo tiny. once you had - suitcases in there you were literally climbing over things to get around the bed! same with the bathroom too - it was a bit ridiculous really. our tiny windown overlooked a fire escape so we had to have the air conditioning on but it was just so loud and clicked on and off every few minutes - which woke me up quite a bit. overall i think it is a nice - star hotel but if i went back i think id be inclined to stay somewhere fancier with bigger rooms.',not_happy
id26088,' came out to hollywood to see god of caranage at the ahmanson theatre. first off: the location of this hotel is perfect! near cool food places--and the arclight theatre. secondly and most importantly the rooms are great--and with cool movie posters. and...check out the bathrooms. huge. my wife died and went to heaven. next time in hollywood...this is my spot!',happy
id26089,' we stayed here for two nights friday to sunday and loved every minute of it! the customer service was fantastic the shuttle drivers were informative and very friendly - even shuttling us off schedule several times! the pools were clean (not cloudy) and the smores and entertainment (mc and movie) were great. we had a lovely room right over the firepits so the girls finished the movie on the balcony of the room! the water was hot and the room were nice and clean! i do agree that the ac at this hotel is subpar and i would expect better from a hilton hotel but it wasnt uncomfortable just not quite as cold as wed like it and the halls and elevators could be cooler as well. one of the fountains by the main pool was broken and the stagnant water was breeding grounds for mosquitos! outside of that we will be staying here again without question. everything in this hotel was perfect mix of elegance and convenience for families with children and i (having stayed at plenty of sw area hotels) will not be staying anywhere else. i hope the bad reviews on here dont put you off because they almost did it for me and i cant be more please with our experience!',happy
id26090,' great location .. lots of room .. friendly helpful staff .. excellent breakfast .. and connie the personality of the breakfast room .. best value in the windy city for the price',happy
id26091,' i was staying here for the merlot conference. the conference was great! and so were the accomodations. spacious rooms with a balcony great food (ate at sprigs) and excellent service. as you are walking around staff would smile and say hello; ask if all is ok. rooms were clean and poolside area was a great place to sit and relax. enjoyed the -- hour fitness center too. the cookie received when checking in was a signature and tasty treat (after a long flight to get there). walked to a nearby restaurant and another night took the train downtown for a great dinner too. just an all around great experience!',happy
id26092,' i was pleasantly surprised at the quality of this hotel. i had won it on hotwire for slightly over $----night and i was greeted with a clean room king size bed flat screen tv an a view of the park. the subway is only a couple of minutes away just walk south along the park. parking is also free along the park and it is not that hard to get a spot just watch the signs because they have street cleaning twice a week. great little hotel i would highly recommend it and would go back anytime! about -- minutes to midtown manhattan door to door.',happy
id26093,' my husband and i stayed here for - nts for my birthday. it was worth every penny! from the moment we arrived until the moment we left everything was wonderful! the hotel not only upgraded us to a hudson river view room but they had a cake & a bottle of champagne waiting for us for my bday. since we dont drink we thanked the bellboy & sent the champagne back. he came back -- minutes later with a tray full of fruit and extra bottled water! the service was excellent! everyone who worked in the hotel was gracious and hospitable and always had a smile on their faces. the decor was beautiful and the views from the hotel stunning. the room itself was well laid out and had great views. i loved their rainshower head! i had a facial & a massage at the spa. although it was very expensive (more than most places ive been) the services were excellent. i dont think ive had such a great massage in a very long time! we had dessert & coffee in their lobby bar one night. not only were the desserts great but the view (esp. at night) was great! the location is good. you could walk pretty much anywhere midtown. anywhere else you would need a cab. also since they had shops & restaurants right below the hotel (shops at columbus circle) it was very convenient to grab coffee or snacks or even a meal. all in all this was a great hotel and i would definetely go back in a heartbeat.',happy
id26094,' we picked this hotel by chance and discovered a real gem! from the moment we entered the hotel the staff was friendly and helpful. the rooms were very clean and the beds exceptionally comfortable. the art deco design was a nice surprise as well. the location was great - nice restaurants and bars in walking distance. a metro station close by and after touring dc we walked back to the hotel. (a good distance but we baby boomers made it!) it was nice to have free internet service. i would stay again. a great value for the location! the only negative is that we would have liked a comfortable chair in the room rather than the stools and table.',happy
id26095,' hotel with a great location convenient to midtown sites. rooms are small but overall well kept. location is convenient to a number of restaurants of which my favorite has become ben and jack is steakhouse - --- blocks from hotel on -th ave. hotel is a good value for the price. now the down side. off of the lobby there is an upscale restaurant and bar where i was having a leisurely cocktail to cap off a day of travel. that evening there was a private party and we were asked to vacate our bar seats to make room for non hotel guests coming in for the event. not only did the hotel ask us to leave the bar but also removed all of the lobby furniture for the event. we eventually left the hotel so that we could sit down and converse with our friends. the kicker was the day we were leaving. asked for valet to get my car. two hours later i am informed that they cant find it? after locating the vehicle -having to describe it i was late for my reservations that afternoon. management provided me with excuses rather than being honest. tough decision to come back.',happy
id26096,' we stayed in one of the famous suites here and it was incredible. one of the best stays of any hotel in our life-worth the exorbitant price. i know we had a very special room but the whole hotel is incredible. it is like a romantic oasis in the jungle of the city. the staff is top notch and everything is old new york glam from the moment you lay eyes on the iconic building. our suite was huge (grand foyer huge bathroom kitchen area living room dining room area and large bedroom) the bathroom was all marble and beautiful and the views were out of this world. the bed was honestly the comfiest bed my husband and i have ever slept in! we want to go back just to lie in the bed with the view of the city in the distance. the room had beautiful molding and wonderful furnishings. it was super clean and everything seemed like it glistened. the amenities were all new included many flat screen tvs and an awesome entertainment system. the location is great. it is in the upper east side right across from central park close to museums shopping amazing restaurants and anything you could possibly want in new york. besides the obvious expense of the pierre there is nothing i can say i didnt like about it. we will come back here as soon as we can.',happy
id26097,' a friend and i chose this property for our annual girls weekend. we couldnt have been more pleased with the location; a short walk to sears tower and public transportation and the fantastic staff who were very friendly and extremely helpful with directions for utilizing buses and the l to get to various destinations. our room was clean and quiet the beds comfortable the towels were wonderully plush and the complimentary breakfast each morning was a plus. id most certainly stay here again.',happy
id26098,' front desk manager is rude and unfriendly. when complained to manager he was not much better. didnt even apologize for issue. asked for extra towels and was told i could only get one. management is a joke at this property. beware!',not_happy
id26099,' i go to seattle at least - or - times a year for pleasure. i generally stay at the sheraton because i liked the rooms and service it is right downtown convenient for walking. i was very disappointed in the service since they remodeled their lobby. the best service was from the valets. that was it. the front desk employees were rude whether it was on the phone or in person didnt matter. they just had this attitude that was not appreciated! it started on the phone when i tried to get a room through sheraton. the rate fluctuated with each phone call and i made - of them. i ended up calling and talking to the manager about the reservations department. first i was told that there was a military rate then i was told that there wasnt one then that there was only a military rate for the actual active military man and not the spouse. which doesnt make sense. i gave up. didnt book a room set my mind that i wouldnt try to stay there again. there are plenty of nice hotels in seattle. we decided to priceline got the rate we were looking for without the military discount and ended up at the sheraton anyways!!! fate!! still the service sucked! rude staff and to top it off you have to pay for the wi fi!!! i wont make any effort to stay at the sheraton again!!',not_happy
id26100,' i travel to sd every year this being my -th. i have stayed at many resorts so i thought this one would be great. how wrong i was. -. the beds are hard as rocks [and the sheets dont feel clean] -. there was an air pump that kept going off in my bathroom all night -. the decor is from the -- is nothing is updated except the main lodge -. there are no elevators-and all the rooms are located outside of the main check in area expect to walk a lot up or downhill for everything and expect to either a. pay a bellman to bring your bags to your room or b. drag it up or down several flights of stairs -. expect to see dirty room service dishes all over the property. i witnessed random plates and half eaten food all weekend -. i hope you like nature because bullfrogs kept me up all night -. the closet doors did not close so the light in the closet went on and off all weekend. i had to put my bag in front of the door to keep the light off -. the room had a musty smell and the carpet was grimy like it had not been cleaned in years. -. i hope you like walking-there is no other way to get around the property. up and down -- degree angled hills the plus side: -. the restaurant food was good -. i got the best hot rock massage at the spa and thats it...',not_happy
id26101,' we chose to stay at this hampton for one night due to its proximity to the outlet stores and remote location from the phoenix traffic. it was a very comfortable hotel with all the great amenities of the hampton inn chain. we were not disappointed. very clean quiet and comfortable.',happy
id26102,' this hotel is well located near beale street. we stayed at this hotel for -- nights. while the hotel is older it really does not matter. if you are into gourmet amenities this is probably not the hotel for you. everything in the hotel worked well (a-c. elevators water pressure etc.). what truly made this a stand out experience for us was the employees. we could not believe how happt all the employees were. also we saw a sign in the tgif restaurant that said no customer leaves un no exceptions! the employees could not do enough for you. beds were comfortable rooms are large. very enjoyable stay.',happy
id26103,' i usually stay at this hotel when i come to seattle. it is in a great shopping area and close to the airport. i have stayed here maybe a dozen or more times over the last - years. i first started using this hotel because my dog was welcome. it also offer a great breakfast. the service is great and the staff is friendly and helpful. it is very clean.',happy
id26104,' love this place. we were looking at cheaper options in the $-- a night price range but really could not find a good one so we bumped out budget up to $--- a night and were thoroughly delighted with this place. the bed is ~super comfortable~. i think it is a tempurpedic foam and is wonderful to sleep on after a long day of sightseeing. the staff have all been super friendly and helpful. free parking (with plenty of room) and free high-speed internet access are also good reasons to stay here. what a gem!',happy
id26105,' this was the host hotel for an event i attended recently. it wasnt really that convenient to the event but that isnt their fault. checkin was ok they were very busy. getting back around to the parking garage wasnt fun. the garage itself was small and terrifying the spaces are tiny and there is no room for two cars to pass each other. my room was directly behind the elevators so i expected a lot of noise. i didnt hear a thing! however the room itself was very small and cramped with the large furniture. the bathroom door opens all the way to the toilet so getting into the bathroom was interesting. there was something sharp in the light switch that stabbed me everytime i went in there. the breakfast bar was rather small for the price but there was a lot of stuff on the menu at better prices. the food was good. the bar in the hotel is expensive luckily they give priority club members a free drink. there are places nearby that are much better and more affordable. i did not have time to explore dc but i think this is a good location for tourists. i had a decent experience overall.',not_happy
id26106,' spent a couple of nights here as part of a group. the rooms were clean and tidy except for the first one. the toilet cistern hummed constantly and even though a plumber tried to fix it the noise was unacceptable. the hotel changed the room to an equivalent without a problem. the location is very good near to cable cars and lots of cafes and restaurants. make sure you get a passport day pass for the buses trams and cable cars. save lots of money that way. reception could have a bit of a queue as they did seem a bit slow.',happy
id26107,' this was my second stay at this hotel. i was there one year ago and had a very nice large room and excellent service. however my most recent visit will be my last. to begin with the front desk informed me as i was checking in that i could not use my firm credit card (with which the room had been guaranteed and which i used on my last visit) because i either had to have a direct billing arrangement or written authorization. it certainly would have been nice to know that at the time the room was booked! i paid with my personal credit card and got a tiny room right next to the elevator lobby where other guests felt free to carry on conversations in loud voices. also i could hear the elevators going up and down all night long. there was no room service menu in the room so despite the fact that i was dead tired i had to go back downstairs to get something to eat. as another reviewer commented the ironing board was propped up against the wall next to the television. the next morning as i was in the shower i noticed that there were no washcloths. even though this hotel is only a block from our office in san francisco ill be staying in another hotel the next time i return to sf.',not_happy
id26108,' the layne hotel would have to be one of the best deals in san francisco. not only is it in a great location it has wonderful clean rooms with the most wonderful staff who are so helpful and give great tips of what to do and where to eat etc. do yourselves a favour and stay here. after nine weeks in north america this would rate as the best hotel that we stayed in and the best value for money.',happy
id26109,' this was our first visit to san francisco. we chose this hotel based on the previous reviews. location was perfect at end of fisherman is wharf away from the hustle but close enough for convenience. the front desk bellhop and other staff were excellent. the resturant was fast and friendly. the original wood beams and brick were carefully preserved and very attractive in the guest rooms. after reading a previous negative comment concerning parking i was concerned. true the valet parking was expensive at >$-- per night but there was a very convenient parking garage directly behind the hotel that was only $-- per night on weekdays that we walked to thru the lovely square between the hotel and the cannery (a beautifully restored building also). better views are found in rooms facing the exterior. (hotel is shaped like a donut with some rooms facing the middle).',happy
id26110,' we stayed there for - nights as a family of - (- adults and - young kids). we would not stay there again as the service was so bad and the hotel was located too far away from the hub of michigan avenue. we arrived at -pm on a monday. the receptionist advised us to come back in an hour for our room. no problems at all. we come back an hour and a half later and they give us a room. great! however when we get upstairs the room is still dirty. reception tell us that it will just be -- minutes or so to clean it. no problems we will wait. we were on vacation so we were not in a hurry. however after an hour when we hadnt heard anything i go back to reception who had no answer for me. no answer at all about our room or another room. so i ask to see a manager. this is where their terrible attitude was first evident. oh the manager says your room was given to someone else. we cant give you that room . she then proceeded to look for another room for us. it became clear that there was a room with a nice view available but she did not want to give it to us presumably because we booked on expedia and presumably our rate was lower than average. she even said well i will have to give you this room because you are complaining . thanks alot! it is very true what other reviewers have said about the different views. the room that was dirty had a nice view over the city. however the room that we ended up with had a fantastic view over the river. other rooms clearly have no view. so it is definitely worth insisting on a room with a river view. our only other interaction with the hotel staff was when we were leaving. the day before we were leaving we spoke to the bellmen about booking a van for an early morning trip to the airport as we had a lot of luggage. call down tonight at about --pm when the new bell man comes on duty. he will book you one . okay but have you ever heard of logging a request? no problems we thought the bell men had been very friendly. we call down at --pm and the bell man tells us that no need to book there are plenty of vans. we insist again - we have alot of luggage. no no need to book. so in the morning we call down to reception early to again say that we need a van. the operator who turns out to have no interest in doing her job properly says no need to book there will be a van down there when you leave . in total i think we tried to book this van - times. now what a surprise there isnt a van!! the issue was of course that the bell man said that it would take about -- minutes to get a van. i race upstairs to the manager to see what could be done. absolutely nothing apparently according to the manager. the operator comes out to stare at me not to apologise or to call various taxi companies. nobody had the slightest interest in helping us get to the airport on time or to apologise for not helping us to book the van in the first place. the manager and the operator were dis-interested and rude. in my opinion both of them should be sacked. now. before they have the chance to come into contact with any other guests. in the end a taxi arrived about -- minutes later. the taxi broke down on the way to the airport due to not having a gas. luckily the taxi driver had gas stored in his vehicle in a plastic soda bottle! i thought that was illegal? anyway given that we had only - interactions with the hotel staff and given that both were very negative we would not stay there again. also the hotel is located quite a distance from the main hub of michigan avenue. we like to walk but it was painful having to walk so far with the kids. it also means that you cant just nip out to a store or to a restaurant. you always have to get a bus or a subway or walk.',not_happy
id26111,' we were told repeatedly by friends and family that the room would have to be awful and tiny for the price but it was larger and much nicer than hoped for. the location is quiet (and im paranoid about noise) the breakfast and evening cheese and wine were excellent. particularly liked having a reading room ---- so my daughter could sleep in peace while i read. only gripe: wooden venetians that dont properly block the light from the street. wouldnt you think that would be a top priority for the room designers in a city constantly lit up like a christmas tree? anyway only a small gripe as we were thrilled with our --day stay.',happy
id26112,' took my girlfriend to nyc four our anniversary chose this hotel. to impress being as the website stated such a nice picture of the place how they describe it. we got a decent sized room but everything was outdated from the dusty old curtains to the couch and matching chair both with all ripped up fabric. the bathroom was beyond small and looked could use a revamping to show were in ---- not ---- still.',not_happy
id26113,' my friend and i were very pleasantly surprised by our --day stay at the mayflower. the room was very spacious (kitchenette - walk in closets a desk and - beds) and the staff was very friendly. breakfast is basic but has excellent baked goods and apples. while this isnt a fancy hotel it has it is charms (old fashioned elevator) and is clean. my only complaint is that the wifi connection was nil to non-existent most of the time. but even still - it is a really good bargain hotel in the centre of san francisco.',happy
id26114,' we are two couples who spend our anniversaries together every year. this was our thirty-third celebration and we chose the elysian hotel by researching reviews on tripadvisor. from the moment we walked through the doors of the hotel until we checked out our stay was beyond perfection. the accommodations and service exceeded our expectations. our room was ultra luxurious with a very comfortable bed and kept immaculately. it was a genuine pleasure to interact with all the staff of hotel. it was as if each member of the staff was trying to treat us as if we were very special. we noticed that they treated everyone else that way too. helpful courteous professional and friendly in the most appreciated way. they made our stay so much more fun. the restaurant food was exceptional. the gym equipment was state of the art. the location for us could not have been better. we have stayed in many luxury hotels around the world and the elysian is in the very top of our list. we could not imagine having a better time. we have rarely provided feedback on our stays but all - of us felt compelled to do so as a very small gesture to thank an amazing place that deserves only accolades we will definitely come back every time we go to chicago.',happy
id26115,' i am a huge fan of this website. i was very surprised to see a reviewer compare this hotel to the ritz carlton. although marriott owns ritz carlton they have their own style and cater to differ clients. this marriott was a marriott (of course its not the ritz)!! this was a signature marriott hotel in every way. it did have the lovely new beds!! my partner and i took my parents for an early christmas gift for a trip to nyc. our room had a great view of the statue of liberty and was close to several subway stops. the service was great! roy is was wonderful for breakfast and also for lunch. there are several close by places to grab a bit and corner stores to pick up bottled water etc. it was the largest room we have ever had in nyc. it was quiet and never felt crowded. my only small complaint was that the elevators were slow. we will make another trip back in the near future. michael arlington va',happy
id26116,' i should have known it was going to be bad when we had problems checking in. i had reserved a non smoking room with two double beds. when i checked in they told me they only had a king room in smoking. i told them that is not what i wanted because there were - of us & they told me i could get two roll a ways at like $-- each per night! after quite a bit of arguing and complaining they were able to find me a double non smoking room. then we had a package delivered to the hotel the second day of our - day stay which they didnt have then had but lost then didnt have again (even when we had the fed ex tracking numbers and the name of the employee that signed for the package). finally after we intended to check out they found our package so we were now late for our next destination. the room was clean and pretty quiet. smithsons was alright for breakfast ( i cont comment too much because we were there during the flooding and with the grill being down the selection was limited.) the location was incredible we were able to walk just about any where and the view from the pool top was pretty good. the kids loved the bunnies that lived on the roof in the pool area!',not_happy
id26117,' my husband and i have stayed at the omni several times when visiting houston. it is a beautiful property -- tucked away yet very convenient to the people and places we frequent. the rooms are well-appointed and clean and the staff are helpful. but on friday and saturday nights the lobby and affiliated bars and restaurants turn into a wild social scene. parties partiers and hangers-on roam the public areas. everyone is spectacularly dressed and out to have a good time. lots of booze lots of pda. people literally falling out of cars. it is like being in a night club -- but with the lights on so you can see everything. weve experienced this several times over the course of several years so i think this is the norm. the most excellent valet staff keep things running for all guests. they could write a book about weekends in the omni lobby! amazingly none of the chaos has ever reached our room. the hallways are quiet and weve never heard unusual noise or activity once we head down our own hallway. but ive often been glad that my children were not with me to witness the scene in the lobby -- it is just so over-the-top.',not_happy
id26118,' the w lexington was a great spot to stay at for our weekend nyc getaway. i knew going in that the rooms were going to be small (and they were) but this didnt bother us too much because we spent the majority of our time outside. the beds and pillows were extremely comfy and the airconditioning was welcomed after a nyc summer day. there little snack bar was motion sensor monitored to we were afraid to go anywhere near it just in case. although we thought adding lube and condoms on the snack bar a nice touch for those emergency situations. the shower had great water pressure valve which you could change to be as hard or as soft as you wanted. the bathrooms like the bedroom are very tiny. if you dont like cramped spaces (or if cramped spaces dont like you) i would probably try and stay somewhere else. great help was given at the whatever- whenever desk. they made wonderful recommendations of where to eat no matter what part of nyc i was asking about. when it is raining they offer complimentary umbrellas you can take for the day to stay dry during your walks. all in all i wasnt disappointed with my stay at w. although i would only return if it was a part of another travel deal. i would try another hotel instead if i had the chance.',happy
id26119,' i travel often for business purposes. this hotel is very clean and comfortable. has all the ammenties i need. received a good rate through resorts plus international. plan on staying here again on a future business trip....great hotel and the boss even approved of the low rate i received!',happy
id26120,' i spent lots of time reviewing the various hotel websites for where to stay for the seattle rock and roll marathon. after deciding on the maxwell hotel i went to the online booking portion through their website and was able to see which rooms were available however when i tried to book one the link was broken. several attempt to call the hotel resulted in the phone lines being out. after attempting for - days to book online unsuccessfully i called to make the reservation since the online link was still not working and the front desk person informed me that they have no more rooms for that group code. while i understand they are selling out of rooms i was trying to understand why after trying for several days to book the room online and call and being able to see online that there were rooms available why her system was not showing any. i kept getting the generic answer they are full and she seemed very irritated that i was even asking about why their website wasnt working. i am disappointed i was really looking forward to staying there but annoyed at how unhelpful they were. i happily took my business somewhere else.',not_happy
id26121,' i booked through hotwire and then read the reviews on this site and tried unsuccessfully to get out of my reservation because of the bait and switch mentioned below. additionally though it is on hotwire as a --star it is on expedia as a -.- star and la quinta which is what it was is usually a --star so i had serious doubts going in. these doubts were increased when i called the opal to make sure i could get a double-double room. before i called i looked the hotel up on expedia and on their website to see if a room with double beds was available for our midweek stay. both sites said that there was availability. however when i called to request one of these double rooms i spoke with bradley who told me that he couldnt put me in a double room because it was a convention week and they were full and the only thing he had available was the single king bed room that i had reserved . well i had reserved a room with enough beds for one adult and one child but in common hotel parlance that doesnt usually mean one bed it means two. i pointed out that i was travelling with my son and that i needed two beds and that expedia showed that the hotel had them available. there was silence on the other end of the line then bradley said ok ive got you in a double room after moving some people around. then he hung up. i fully expected to have to fight with someone when i got there after all this. however i checked in with carlo who was perfectly reasonable and friendly. the room was small and had a brick-wall view but it was clean and had two beds. no bathtub just a shower. no bath products to speak of just a bar of soap and a ketchup-packet sized shampoo and conditioner (for two people for a - night stay- better bring your own!) the great thing about this hotel is that it is located at geary and van ness. it is - blocks to kintetsu mall in japantown surrounded by good restaurants - blocks to the end of the california street cable car line or the civic center. it is secure in an area that often isnt- the lobby doors can only be opened by someone with a room key or the desk staff. our room was pretty quiet. the continental breakfast consisted of juice coffee toast or cereal and on at least one day the doors were closed before the advertised time of -:--. our in-room internet service didnt work (through a cat - cable) but i did see people using the wireless in the lobby. i had no problems with the hotel after the reservation weirdness and it seemed to be filled with world travellers- i heard more german and arabic and french spoken in the lobby than english which was wonderful and one of the reasons i visit san fran. i would recommend it but i wouldnt use hotwire to stay there again. their normal rates are cheap enough not to have to and the benefits of cleanliness and a great location truly outweigh the aggravation.',not_happy
id26122,' i stayed there weekend june ---------. i arrived early room wasnt ready they took my luggage and called me about an hour later - pm. to tell me room was ready. i am a gold hilton member so breakfast was free for me not my travel companion. i thought most garden inns had free breakfast? it was convenient to madison square park and subway my means of transportation. price was reasonable for june in nyc.. staff very friendly and helpful.',not_happy
id26123,' very large rooms especially for the money in the city. the rooms (most importantly) were great. small kitchenette with stove and fridge (no microwave) large dinning area living area (comfortable couch and chair - a small tv but wasnt in the room much so that was fine.) large bedroom area with a decent view lots of storage and average bathroom. serivce was standard. the only minus were the hallways are tight and dark and elevator is a little slow. great location just minutes by foot to grand central and in a nice quite neighboorhood. street vendors selling goods - block away was great and dinners abound within a short walk. we will stay here again!',happy
id26124,' you defiantly get what you pay for here. so for roughly -- quid a night in central hollywood please don’t expect much and as my husband and i didn’t we were not disappointed. it’s exactly as we expected cheap noisy and extremely basic. the free car park was a bonus but i really wasn’t sure if the car was going to be there in the morning or not. the guy on reception was polite enough; breakfast isn’t work the effort wifi connection sporadic. beds uncomfortable carpet was dirty so we never walked on it bare foot; the noise from the street at night is full on. it seemed to quieten around ---- i wish i could say the same for the noise from the room upstairs (i wouldn’t recommend parents bring kids here if you know what i mean!) this is not a great area and for those first times to la i would advise you to stay more west hollywood as it’s a much safer area with a completely different feel to it. hollywood boulevard itself is like london’s piccadilly circus great to visit but nothing much to hang around for. in all if you’re looking for a very basic hotel then you have found it in the saharan motor motel.',not_happy
id26125,' the room is small but top qualityq. the location is right next to times square. we didnt hear any traffic or sirens. the room was clean. the staff were all friendly and helpful. would recommend mela to anyone coming to new york as a tourist. at the end of the block is gma (good morning america). metro is - blocks to one of best connected stations.',happy
id26126,' we stayed at the hotel monaco for - nights in august. the location is good. it is walking distance to pike place market and the monorail and there are a few good restaurants nearby. it does get a little quiet on the weekends however as it is in the financial district and we found that most places did close early making it a little diffucult to get a snack or coffee outside the hotel in the late evening. the room was very spacious making it great for us: a couple and two young children. that said the sofa bed would have been extremely uncomfortable for an adult but the kids did not complain at all. and it was nice to have a heavy curtain separating the space so we could have a light on while the kids were sleeping. the welcome package for the kids was nice as was the box of toys in the lobby. we did not get a goldfish for the first few days (due to some heat wave... not sure if that was just a cute excuse for the kids or the truth) but did finally get one after a few days of nagging. not a big deal but i would rather they didnt advertise it unless it can be guaranteed upon arrival. the restaurant was great: we ate there twice and had two great meals.',happy
id26127,' friends and i came to new york from chicago for a little shopping and to see the yankees vs. red sox game. we had a blast and the hotel was located conveniently to everywhere we wanted to go. we will definitely be staying again since the price and location were so good. there were three of us and there was plenty of room since we got the --- square foot suite with - double beds and a pull out. there werent plenty of closets (one for each of us) and the bathroom was clean. we also loved the fact that there was a continential breakfast everyday on the -rd floor for a low cost! another great deal for new york! the only downside that we had were the following: the shower was a bit dark. it could have used more light and that the elevators. the elevators were a bit small and there were times that we would have to wait for --- elevators to pass us before we could get on. we completely understood since this was an old building. there were stairs so everything worked out great. be sure to stay here. well worth the money!',happy
id26128,' my sister and i stayed here for - nights in november what a filthy grotty hotel. after booking a twin room we arrived to be told that the hotel only had double rooms left but they would provide a foldaway bed. the foldaway was paper thin spings sticking in your back. the worst part was the bathroom one morning i found a cockroach in the bath the hotel simply sent someone to take it away wrapped in a towel from the bathroom. never again would i stay here not even in a deluxe room given to me for free.',not_happy
id26129,' this was worth every penny. from the steeped-in history atmosphere to the elegant dining to the amazing rooms the parker house is terrific. it is lovely. the beds are super comfy and i could have camped in the bathroom. we stayed there before and after a trip and i was delighted to find that the second stay made us frequent customers by omni rules. that means free internet free breakfast drinks and free newspaper. this is across the street from the granary burying ground. it is down from the state house and the old south meeting house. there are places to see shop and eat within walking distance. the staff is great. the first time we were there we had a regular room. the second time we somehow had an upgrade to a handicapped room. i say upgrade because the bathroom was bigger than my college dorm room. the decor is very old world--it is dark. but it is so worth it.',happy
id26130,' for starters there was no information concerning the fact that parts of the hotel were being remodled including the business center. did not find this out until i arrived. then i found a dirty glass in the bathroom. and by dirty i mean there was a huge piece of alka-seltzer or something stuck inside. i have no idea how housekeeping missed that! i barely got a were sorry about that out. out of the night manager who eventually offered to move us down the hall if we would like. a lot of the equipment in the fitness center needs to be repaired or replaced. and to top it all off when i called the front desk to ask if there was a microwave in the hotel for guest use the answer that i received from the lady at the front desk was for $--- we can move you to a room that has a microwave. however the manager on duty at the front desk when we checked out was very helpful. she even gave me a discount on the room and bonus points for my rewards program account.',not_happy
id26131,' my wife and i stayed at this property the first and last night of our arizona vacation since we flew in and out of the phoenix airport. this hotel while part of the hilton family had a unique look and feel to it. the only drawback of this hotel was the cliffs themselves and strenuous walks that you might experience between buildings. the hotel will shuttle you between locations on the property to take care of this. our final night we were upgraded to a suite that was huge with a great view.',happy
id26132,' went for a birthday celebration and love this hotel! staff friendly...room roomy(by ny standards)...great location...watch out for parking next door...$$$...would recommend no parking or parking elsewhere!',happy
id26133,' the location of this hotel is perfect for sight seeing restaurants and business meetings. youre in the heart of dc and not too far from anything including regan airport (dca). we had a conference at the hotel and the staff was very helpful during set up and letting us know where to go. i had packages sent fed ex to the hotel - they arrived the day before i did and i had no trouble receiving my packages to set up the exibit booth in the downstairs ballroom area. the on site restaurant had a good selection outstanding specials and great service. no complaints. im not sure i would have spent this much on a hotel if i had not been there for business - but there were so many great things about the location and service that i would consider paying the price for a personal trip.',happy
id26134,' my wife and i returned to the hotel monaco our favorite in dc for a romantic weekend and were thrilled once more. the robert mills suite is perfection located on the corner of the second floor with a cozy living room a large bedroom and a lovely deep jacuzzi tub in the bath. the hotel is perfectly situated for guests to enjoy the vibrant restaurant-bar-shopping-entertainment scene in the penn quarter. after a great show at the verizon center (just across the street) we stopped in for drinks and small plates at poste. the bar manager katie stopped by to welcome us. the outside seating area looked lovely though it was much to warm and humid to try this time. one small thing: we checked in at -:-- and found the evening wine hour had ended early not at the -:-- advertised time. so that is on our to-do list for next time as well as the hula hoops in the fitness room -- how cool is that! it is so nice to see that gm ed virtue and excellent team are still doing it right ! thank you ed and team for another memorable stay. we will return!',happy
id26135,' awesome trip to chicago in the summer made even better by the staff and location of the hotel. very reasonable rates for a downtown property free wine reception in the lobby from -pm to -pm every evening and a great bar right at street level. would definatly stay there if we were back to chicago.',happy
id26136,' very helpful and friendly staff helped with directions around town and to the mayo clinic. room was very nice and clean with very comfortable beds. lots of parking and a nice big pool.',happy
id26137,' this was a wonderful experience. the staff was amazing and so helpful. the room was lovely and so comfortable. the hotel had everything i needed - there was no need to go any place else. i would go there again in a minute.',happy
id26138,' stayed for a long weekend. the place is spotless!! the place has a very good buffet breakfast also. kind of cool how they turned this old bank into a hotel. next time out there would for sure stay there.......',happy
id26139,' fairfield inn on ontario is a great choice for a family weekend downtown. the location is great- just a block off michigan ave right in the water tower area. we walked to gino is east american girl and ghiradelli. we enjoyed a carriage ride. the room was clean and the beds were comfortable. the continental breakfast had lots of choices for everyone. the staff was friendly and accomodating. they also give a good deal on the self-park at the end of the block. so very convenient!',happy
id26140,' they recently started renovating but some of the mattresses and furniture still have bed bugs. i saw a maid and one of the security guys making out in the hallway. you need to watched the house cleaning people closely they stole my umbrella. the hallways are windy and cold. and one night i woke up to find the sink in the room had flooded the floor. this happened around --:--a.m. and again around -:-- a.m. my things in the closet were soaked. im not sure how often they are inspected by the city. they seem to get away with a lot. it is like i read in another review of this hotel you have to watch your back.',not_happy
id26141,' we stayed here for four nights in august. the hotel is very nicely decorated. the rooms are clean and quiet. i am not sure if it is more accurate to say the rooms are small or they are over-furnished - there are several large pieces of furniture in the room which makes it hard to get around and im not a big person. there was no good place to leave our suitcases. the fitness room is small but there was only one morning when i had to share the equipment with another person. the outdoor walking track was a neat addition - i enjoyed a coffee there every morning. the staff at the hotel are very friendly. i would recommend this hotel to a friend and would stay here again.',happy
id26142,' the hotel is very nice clean and close to a lot that youll want to do (easy to catch a cab walk to shops or ride the trolley into union square). the walls are a bit thin so we heard our neighbors most of the night (id suggest bringing a white noise machine if you want to cancel that out). our room didnt have a bathroom fan so it got a bit warm. otherwise enjoy the free wine and hot chocolate in the lobby.',happy
id26143,' my wife and i just came back from san diego after spending the weekend at this courtyard. this was our first time staying close to gaslamp and we were a bit hesitant at first... we loved it!!!! this property faces a little bay that even though small is enough to make your early morning stroll relaxing and fresh. the hotel grounds are extremely well kept (brand new property) and the hotel staff was very friendly. the room was impeccable and spacious (we got a two queen bed room facing downtown and the bay) our only complaint was that the fancy coffee maker didnt work at all and they never took care of it even though we mentioned it the first morning. this didnt really affect our trip since starbucks is on walking distance (on the same plaza). the pool looked big enough the jacuzzi was tempting but didnt get to use it and the outside fire pit was a great touch. we didnt use the breakfast buffet since we normally like to go grab breakfast somewhere else but we walked around and were surprised by the selection. we will definitely go back to this hotel on our next visit to our favorite city!!!',happy
id26144,' we stayed - nights in a standard room with two beds. the room was small only i desk chair in the room to sit on. the carpet was worn and very stained. the beds sagged proably from being sat on all the time. the closet was so narrow that the door could not be closed with out pushing clothes sideways. the door to the closet was off the track. the bathroom was so small the door almost touched the toliet when opening or closing. the toliet seat was very loose. one day when we returned to our room we found a dirty wash cloth still on the coffeemaker proably used to wipe it out. the large pillows were still on the floor not rearranged on the bed. sheraton definitely needs to check on the management of this hotel. it is not up to their usual standards. the front desk people were friendly and pleasant. there must be an issue with security in the parking lot because of their warning signs.',not_happy
id26145,' i travel for work all of the time and i have to say that this is my favorite hotel to stay in while in new york. it is spotless. the location is definitely amazing. the beds are comfortable flat screen tv is are awesome and it is just basically a really slick hotel.',happy
id26146,' a friend recommended galleria park after having stayed there a couple years ago. she was very concerned that we would not like it since it was not chain with all the fancy amenities. wrong! it was so cool and comfy beds made you feel like a care bear floating in heaven. staff was exceptional and seemed to love their jobs. the wine service was such a treat. was there for business but had my young niece a local come meet me before dinner and a show and it was the perfect venue to catch up. fireplace was gorgeous best spot in the house.',happy
id26147,' i am writing this review late but i wanted to put my positive review up here so this lovely hotel gets the credit it deserves. we also booked our stay at the chancellor based on the reviews in trip advisor and i must say it lived up to all expectations. i contacted wes tyler via e-mail during the holiday weeks to make a reservation. he was very helpful and made the process quite easy. in addition he was kind enough to extend a special the hotel was running for an additional day making this stay a tremendous value. in terms of the hotel itself our room was beautifully decorated and quite comfortable. i do not look for large hotel rooms when i travel because i am not traveling to san francisco to stay in a hotel room the entire time; i am there to see the city. that being said the rooms are clean and the hotel is well maintained. in addition the location of this hotel is perfect. it is easily accessible to public transportation leading all over the city and to the airport. the hotel staff is very nice and there are some very nice touches that they include. the hotel provides an umbrella for your use it was in our closet. since it rained almost every day we were in the city this was greatly appreciated. they have fresh coffee and cookies (really good cookies!) all day and offered apples and muffins in the morning. they have two computers in the lobby that guest can utilize. my husband inquired about a firm pillow and was given a list of several different types of pillows that he could choose from. when we returned from our outing his pillows were in the room. finally the rubber ducky in the bathroom is a cute touch. we enjoyed our stay and we were impressed by all this hotel had to offer for such a great rate. we would certainly stay here again.',happy
id26148,' my husband and i stayed at the belmont for a friends --th birthday party. we wer e in room -- but the party was held in suite --. our room was a little stark. the bed was ok but the dark blanket at the end of the bed was stained and had to be removed. the view from that room is a great view of downtown dallas. we didnt get road noise but we heard our neighbors. the toilets have a power flush so we were awakened a couple times by our neighbors flushing. the window covering is a roll shade that was broken so it didnt keep the room dark. the bathroom was clean and the towels are oversized and nice. there is a small shelf over the toilet and ony one hook. thank goodness my toiletries bag can be hung. it is a -- is hotel but everything has been replaced so it looked retro. the room where the party was held was perfect for a party. there was a wet bar inside and a large patio with a hot tub. we all partied on the patio with the great view of downtown to talk about. the valet is the best way to park your car. they are super nice and very helpful. it is not a great area of dallas so you dont really want to self-park across the street. i think it was $-- to valet overnight but all in and out is free. the hotel lobby was cute and the staff was awesome. they have a very popular bar that is a cozy place to visit with friends. there is modern art on the walls warm candlelite and a great music playlist. the pool area looked cool but i didnt get to spend any time there. for breakfast we ate at the cliff restaurant on the property. i was amazed at how good everything was! great biscuits and gravy pancakes good bacon and their breakfast burrito was wonderful! this place was fun and retro. if you need luxury go someplace else but we had a great time. take it at face value. it is a -- is motel turned funky hotel. it is clean. relax.',not_happy
id26149,' we stayed here for a long weekend in mid-april and we enjoyed it immensely. my wife and i were traveling with her best friend so the desk agent gave us connecting rooms on the -th floor. we loved our room. it was in the back of the hotel but it was on a corner so we had a lot of privacy. for how small the cozy the hotel is our room was a decent size. the bathroom was huge and very nice. everything was very clean. the rest of the hotel was also quite compact but they do such a good job of geting everything in that it doesnt seem so small. the breakfast area on the first floor just fits but it does the job. i also thought the breakfast was pretty good for a hotel breakfast. a great thing about this hotel was the fact that the grand st. subway station is just a block and a half away. that was key as we were in town to see the band furthur at the beacon on the uws. we only had to change once to get there. that was fantastic. we did experience some fellow guests on our floor that were extremely loud constantly going in and out of their room and letting the door slam. turns out it was kids. my wife is best friend requested they try to be considerate a bit more and that was the end of the constant banging. that was very nice of them. other than that the staff was very pleasant. the hotel is located right at the foot of the manhattan bridge so there tends to be quite a bit of traffic flowing off into lower manhattan. oh it is also right smack in the middle of chinatown so it would help big time if you could read characters since literally everything in sight is in chinese characters. but dont fret little italy is just --- blocks to the east. there are tons of great restaurants there. also nolita isnt that far and there are a ton of good restaurants and bars there. one little great place i found for breakfast and lunch (sandwiches) is a little old school diner called the cup & saucer (-- canal st. - eldridge and canal sts.). it is an old time diner still putting the spread out daily. i had great breakfasts and lunches from that spot and they usually threw in a free donut or bear claw. if you need something in a jiffy that is the spot.',happy
id26150,' the qt has all you need for a perfect stay in ny. superb location comfortable well equipped rooms complimentary breakfast and great amenities. first off location - right on the door step of times square and within easy walking distance of so many other landmarks too. we checked in about -pm on a saturday and found the service to be friendly and efficient. same at checkout. our room had a king sized bed with the most comfortable mattress i think ive ever slept on (well appreciated after a hard day-night pounding the pavements of ny). the room was well serviced every day with fresh towels and complementary toiletries. we only had time to make use of the pool-steam room once but it was blissfully rejuvenating especially as the weather outside was pretty cold. just one small negative - building work going on next door which was quite noisy at times and looks like it is just starting out. woke us monday morning at -am however after that one dayit didnt start until -.--ish by which time we were up anyway and by the time wed returned the workers had gone home. dont let it put you off - ny is a noisy place anyway!',happy
id26151,' what i like about this hotel is the location and the quality for the value. it s like having an appartment in ny. since this is an express type it means the services are minumum. but you have more than you need!',happy
id26152,' im a fan of loews hotels. as a member of loews loews-first membership program i try to stay at loews hotels when i travel. ive been pleased with the loews hotels ive stayed at thus far (most recently miami and philadelphia). the lenfant hotel left a lot to be desired. i arrived at the hotel about --:--pm. i called earlier to tell them that id be checking in late. they were fine with that and checked me in over the phone. they were also supposed to put my loews-first amenity in my room. upon arriving i went to the desk to officially check-in and was upgraded to a room with a king sized bed. i was told that my amenity was in the first room and that the bell man would bring it over. the bell man went to the first room and found no amenity. room service had not done it. it did come the next day. my friend and i generally left our room late ---pm on the days we were there. we placed the do not disturb sign on the door. each day room service called the room to ask us if we wanted service. we told them when wed be leaving so that they would know when to come in. that worked the first day. the -nd day we told them wed be out by - and left at -:--. when we returned to the room at --pm we found that the room had not been serviced at all. very frustrating... the loews hotels that ive been to have generally been well appointed and have nice touches that make you feel as if youre at a different kind of hotel. this hotel could easily be a hyatt radisson or some other run of the mill hotel. the shopping center below the mall is not fancy but has quick food options like au bon pain and mcdonald is as well as a food court and pizza-gyro place. if youre staying at the loews lenfant expecting a great hotel with great service youll likely be disappointed. the rooms are somewhat dated. the television is small. there are maybe -- television channels available. i didnt see an ethernet connection but wireless internet was available in the room for a fee. if you just want someplace to stay that is off the beaten path and from which you can walk to the smithsonian museums the loews isnt a bad choice. ill choose to stay someplace else on my next visit but it is not a horrible hotel. it is simply just a hotel. im giving the hotel - stars because it doesnt meet my expectations for loews hotels.',not_happy
id26153,' looking online the hotel seemed nice enough for the $-- ($-- total) rate. boy was i wrong! the staff was okay but not super friendly. the elevator was a little creepy and slow when we got to our room it was propped open with the latch it smelled old musty smoky the comforter was so old we stripped it from the bed immediately. we only had - bath towels--no hand towels. they did not service our room in the morning and when i asked the housekeeper in the hall if she had anymore towels she said no. i called the front desk for more towels and a showercap at --am and still didnt have them at our noon check-out. we had to call to have the air turned on in our room and in the middle of the night it switched to heat! our view was of a pool with screaming kids and the pool deck was being resurfaced. there was no place to buy bottled water. i could go on and on....the best thing about this hotel was the free shuttle that i used to take me to the grand hyatt. that was $--- a night and worth every penny!',not_happy
id26154,' a smart hotel indeed though the rooms we had were rather bijou. and wed rather have been in times square but maybe that is just us. but wanting a cup of tea in the afternoon i enquired about this and was directed to the deli a half-block down and a block over. in the rain. we were far from impressed - in the uk a hotel that did this wouldnt ever get even one star. but i went out in the rain and got two cups of tea and brought them back and they were really excellent cups of tea. i should be reviewing the deli really as it deserves its customers more than this hotel does.',not_happy
id26155,' top hotel in the very best location loved it and san francisco pool every day then soon as you step outside youre in the heart of downtown san fran! perfect. close to macy is famous cheesecake factory restaurant which is the best food we had in all the us perfect for a family there is something for all the kids. easy to arrange transport to all the attractions eg: alcatraz fisherman is wharf lombard st and everything san fran has to offer our best stay was here. this hotel gave this australian family some very special memories to take home.',happy
id26156,' great new hotel great location. bright hallways new furniture and bedding. very modern decoration. aimed toward the younger ---something traveller. located smack dab in the middle of the city just blocks from terminal reading market. concierge was a great source for information as to where to eat and visit. my only complaint would be at check in. i waited over -- minutes to check in. this would not be a problem had there been more people in front of me but since i was the only one in the lobby and the staff member was standing in front of me chatting with her friends i see this as a big problem. one of her friends even seemed uncomfortable talking to her while i was waiting patiently for her to finish. she didnt acknowledge that i was even there until her friend motioned over my way. then she even rushed the check-in process. i wasnt given the time of day not a welcome not told i had to use my key card to work the elevator where the fitness room or business center was. just very rude overall. she seemed more concerned that her friends were there waiting for her to finish their conversation.',not_happy
id26157,' this hotel was ok. one of our rooms was dirty when we got it. the bathtub was dirty and the floor had not been vacuumed. i would not stay here again. the only saving grace was that the staff was very courteous. they gave us another room and apologized for the inconvenience. overall the hotel was not so great but the staff was very nice.',not_happy
id26158,' we stayed here over thanksgiving break and couldnt have had a better time. the hotel has a couple of metro stops nearby one just a block away. there are great restaurants and things to do close by---jaleo zaytina spy museum portrait gallery to name a few. the pool is pretty small but my kids had a great time and loved that the hotel provided a ton of pool toys. the fitness center is surprisingly good for an old hotel as well. service was great and the rooms were clean. the concierge desk was always helpful with directions and questions. we will definitely stay there again!',happy
id26159,' i booked a suite for my hubby and meat the allerton crowne plaza for my birthday. when booking our suite i had asked that a refrigerator be in the room when we arrive. i was told they did have refrigerators and they would try to accommodate me. a few days before we were supposed to go to chicago i had spoken to someone on the phone from this hotel that i thought was with concierge services asking if they did anything special for people is birthdays. i told the gentleman my birthday was our day of arrival. he told me they could do something and then asked me what our estimated time of arrival was. i told him around -- oclock in the morning. when we arrived at the hotel at noon we had to take a small elevator up to the third floor for check in. no problem. then we took another set of ( small and slow) elevators up to our suite. i am now extremely excited thinking everything will be perfect for my birthday! what a major disappointment to find no refrigerator and no birthday surprise. also to find out later that this guy that was supposedly with concierge services was really a bellman! when i went to talk to the guest relations manager brian i pulled out my priority club membership card and told him that this card apparently means nothing at this hotel. i had spoken to him about the refrigerator as well as the birthday surprise.he tried to get me a refrigerator that day but was unsuccessful. we finally got it on friday evening.(we arrived on wed.) as for the birthday surprise.. later in the evening of our day of arrival someone brought up a little basket of fruit which was kind of frozen along with a bottle of merlot wine and a card wishing me a happy birthday from the staff. it was more like an afterthought. there was also a problem with staff and late check-out. i was given three different times that i could check out. once again i had to call down to brian to clarify-rectify the situation. he allowed us a later time for check out. thank you brian! i will probably not give this hotel a second chance. to me first impressions are extremely important. also when you pay a lot for a suite you should automatically have a fridge in the suite. you should never have to request one much less pay to rent one! (are you listening crowne plaza?) also staff should be taught how to handle guests. i can say a couple of nice things about this place. it was a nice touch to have a relaxation cd and a little package with lavender spray for linens an eye mask and ear plugs. the restaurant was great. food was wonderful and reasonably priced for a hotel restaurant. wait staff was friendly. also our suite was very nice. (see pictures) housekeeping was great! those women work very hard and they are extremely accommodating. my thanks to them.',not_happy
id26160,' we visited as part of a --th wedding anniversary trip that started with the wild of las vegas then palm springs with friends and wound down with a relaxing visit to the resort for golf and spa. everything exceeded our expectations.',happy
id26161,' i stayed at the inter-continental for four days in mid-march. i joined the frequent guest program (priority rewards) and was solicited for an upgrade to ambassador status. i spent the extra $--- for the priviledge but wish i had saved my money. i was given a room in the historic tower on the --th floor but it overlooked a series of hvac compressor fans on the roof of what i assume was part of the hotel (not very pretty). the room was large and decorated tastefully. unfortunately it had a connecting door to a corner room next door. i should have rejected the room but didnt think about the noise factor until --:-- that night when the noisy neighbor arrived talking on his cell phone. i stuffed one of the hotel is cotton robes under the door to try and muffle the sound. hallway noise was also a problem...i could hear the arrival and departure of neighboring guests loud and clear. the hotel offers free wi-fi for computer users but the signal was very weak and would fade in and out. i lost my internet connection more often than not. i ended up sitting by the hallway door in order to get a signal strong enough to use the internet. the marble bathroom is nice but i found it frustrating that there was no towel bar-ring by the sink. i had to place my hand towel on the pedestal sink is rim every day and it always ended up rather wet. the historic tower is beautiful and the public areas are gorgeous but i found the forementioned items to be a bit irritating for a -+ star hotel. the michigan avenue location is nice for shoppers and business-people but i found that most of the area is restaurants were four or more blocks away in the river north area. if you want to be close to bars and restaurants you might want to pick a hotel in the river north area.',not_happy
id26162,' the staff room and overall was ok but we had a had time finding it. also the room next to us had some kids that where most likely left alone on a saturday night and where up till almost - am screaming and playing did not let us sleep all night. in the day there was people outside drinking and standing around making it feel unsafe. i had to leave my drivers license to get a iron which was very uncovinient since i went and got it and they asked for the dl and i had to go back take it to them use the iron and go back to return it not used to doing that anywhere else i ever staryed. so not really high on my list of places to stay on a positive note staff where nice and room was comfy and very modern.',not_happy
id26163,' we stayed here for - nights and we were not disappointed. our room was cosy (ok quite small but we are in a city!) and furnished with antique style pieces which looked great. the bathroom was perfect a great shower and spotless. we could easily walk to the piers or catch a bus for $- each into the city. the staff were friendly and helpful one suggested a-- which was an italian bar and restaurant round the corner and we loved it! also visit the marina market further down on lombard for yummy deli style food. it was great to be able to park our car and the staff certainly try to accommodate early arrivals and departures in terms of allowing you to park outside of check-in and out times. there is a car park half a block away which offers all day parking for $-- which will allow you some flexibility in terms of return time on your last day in sf. would definitely stay again!',happy
id26164,' got a good deal on priceline. the location is great right in midtown. a little underwhelming at check-in the front desk staff doesnt go out of their way to be helpful but the rooms are a good size for nyc clean comfy beds and again the location is great.',happy
id26165,' pros size of bathroom location cons front desk people very poor customer interaction not helpfull. room size is not as described smaller and thie picture are of the suite. the minibar is on the floor in the closet what a stupid idea get on your knees to get to the minibar the closet is very small. the room layout furniture wise is very poor floor are cheap tile not cork or wood and the windows are very poor for the winter (cold air leaks ). and the last is the lobby a hallway is the way to describe it and the business center is a old computer (old).',not_happy
id26166,' this hotel was near where we were having a meeting. it was much more reasonable than surrounding hotels. service was good. the room was average to large and clean. the restaurant was typical maybe a little above average. it was a good location and i recommend it.',happy
id26167,' we stayed at the holiday inn on the bay for - nights. some of the reviews are right about the noise levels (if you get a room at the back of the hotel)...tooting train horns in the early hours of the morning so make sure you bring some ear plugs! the location of the hotel was ideal and very scenic with the maritime museum almost opposite. the sante fe station is within walking distance and horton plaza and seaport village around -- minutes from the hotel. the hotel staff were friendly especially the staff in the elephant & castle pub which serves great food! the hotel offers a free shuttle service to and from the airport as well as the main attractions which saved us alot of money. ou hotel room was clean and housekeeping was very efficient. we would definitely stay at this hotel again for it is location but maybe request a room at the front of the hotel for the views and reduced noise levels!',happy
id26168,' we stayed at the sir francis drake for our honeymoon and overall we really enjoyed our stay. the location is hard to beat just seconds from union square and right in the heart of activity in san fran. if youve never been to sf the hotel is right on powell street which is where the famous cable car trolleys can be found. the concierge downstairs was very helpful in suggesting restaurants directing us to the proper bus stops and setting up our wine tour of sonoma and nappa valley. after checking in and then coming back from dinner during our fist evening we found a bottle of wine and some biscotti along with a note from the hotel congratulating us on our marriage and welcoming us to the hotel (although they spelled our last name wrong not a huge deal). the room itself was fairly spacious (we were in the executive king on the -th floor) and had some interesting details. the bathroom was very nice with black tile a bath-shower and even a separate shower stall which i thought was an interesting touch. the complimentary soap and shampoo was aveda which my wife tells me is a nice high-end brand. my only issue with the bathrooms was that there wasnt a lot of counter space and we ended up keeping a lot of our toiletries and other items on the floor next to the sink. there were a few issues besides the lack of counter space in the bathroom that we experienced while at the sir francis drake. the first thing we noticed was that our windows on the outside were absolutely filthy. it looked as though years and years of buildup had accumulated on the two large windows of our room and id say quite severely obstructed our views of the city. for this reason we kept our light-cloth blinds drawn at all times which was a shame as the view from our room was something we were looking forward to when we arrived. another issue presented itself on our last night in the hotel; the air conditioning unit (which is located in the ceiling with intake and blower vents) started to leak onto our ironing board on some of our clothes and soaked the carpet that one of our larger suitcases was resting on. we noticed this in the middle of the night when a strangely loud *pat pat* of dripping water could be heard in the middle of the night. because it was our last night at about -am we didnt call the front desk because we decided a repair situation or a move from our current room was not what we needed the night before our morning flight back home. when i approached the front desk to check out i made a point to bring up the inconvenience with the a-c. the clerk seemed helpful but informed me that there was nothing he could do to compensate me for the problem since we had prepaid and booked our stay at hotels.com and had no extra charges to the room. all in all we had a nice stay in the sir francis drake but it was unfortunate that our final memories of the hotel will be slightly tainted with the issues with the a-c that couldnt be resolved.',not_happy
id26169,' new hotel where the website pictures actually represents what it looks like in reality... had a studio-apartment room with city views on the --th floor with spectacular view of midtown skyline. room was very comfortable clean and for new york large! the hotel is new and everything feels nice and fresh. the skybar on --th floor is excellent for afternoon-evening fun with fantastic views over hudson river and the midtown skyline. - avenues up from the hotel you have a great selection of restaurants ---th av from --nd to --th street has an abundance of restaurants of all types and price levels!',happy
id26170,' had this hotel booked by our travel agents wholesaler after our original hotel had closed for renovation. sadly this hotel was not up to the standard of other comfort inns i have stayed in. from the time i walked in i was unimpressed. we were on the top floor in a pokey little side room. we couldnt open the door fully as it hit the end of the bed. it was very noisy at night and also very hot with an inadequate air conditioner. the breakfast room was like a college dorm room with paper plates and cups. there were - very slow elevators. one of them was so old you had to pull open a heavy manual door to step in. the front desk staff very not very helpful when we asked for directions to some of the most important buildings in new york. it was quite a walk to find descent restaurants open close by. all in all we did not enjoy our stay at this comfort inn and can only thank goodness it was only for - nights.',not_happy
id26171,' best nights sleep my husband and i have ever had in any hotel! the sleep number beds were perfect! neither one of us woke up once the entire night! we usually wake up numerous times at other hotels. that made our trip sooo much more enjoyable starting the day out well-rested! the room was so clean and comfortable! it was an added bonus to have a microwave and refrigerator! we will choose this hotel next year when we come to the equine affiare! we will book our rooms way in advance to be able to stay here again! highly recommend this hotel!',happy
id26172,' stayed one night before our early am flight. was greeted very warmly at front desk. got upgraded to a suite and a ---- point voucher. parking was easy and free. elevators a little slow. saw workout room. property not like your usual hie looked like a conversion from another brand or hi. left property at -:--am and saw shuttle bus leave too! that is pretty early from my experience. room was clean shower good internet a+ and bed comfortable. great stay!',not_happy
id26173,' i stayed here - nights for my business trip. aside from spacious room and unique ambiance the service made me feel like im treated very special. you never get confused which number to press when you need to order food or set morning call. you just press whenever whatever button and they will help you all the way out whatever the problem is. i really loved their bliss bath cosmetics kits as well. the only thing i didnt like was they kind of charge you what you usually expect as free in many other hotels. for example i drank mineral water at my bed side (i think it is generally complementary in other hotels) and i only learned it cost $-- for the bottle when i saw my bill at check out. also they charged me $- for the internet cable. (they do not have wireless in the room) overall the experience was great and i think i might stay again here if i visit seattle again.',happy
id26174,' we have both stayed in new york before at different hotels. this hotel is great and beats the other hotels we had stayed in. brilliant location friendly staff and good size rooms. we were located on the --rd floor and had fantastic views. the room was quiet modern and clean. we couldnt fault any of it.',happy
id26175,' i am in houston for medical treatments at m.d.anderson cancer hospital. i am - weeks into a - week stay.and this hotel is incredible. everybody here treats me like they are my personal employees. from the manager tom mathews down to the lowest employee they all treat me with a smile and a good day. at a time in my life when i need it most they have really come through with friendliness. the rooms are immaculate. the swimming pool gets cleaned every morning and it is in a beautiful setting. the shuttle buses have service to all the local hospitals plus trips to all the local attractions. i have stayed at several of the local hotels and motels and this is the only one that made me want to set down and write a review. - stars. scott pollard',happy
id26176,' stayed here january for - days. room was clean and modern. breakfast was your average run of the mill breakfast room was crazy busy every time we went could be bigger i suppose. convenient location. could have used free wifi.',happy
id26177,' i stayed at the crowne plaza ---------------. would i recommend it to a friend? it depends.... if they are doing business in the neighborhood yes. if they are sightseeing in chicago - no. if a gym is important to them - no (a thousand times no!) the rooms are nice but if you are in chicago to sightsee there are much better choices much closer to the sights. as i said the room was fine the best features were: the very large desk free (though very slow) wiredor wireless internet and the nice flat screen tv. the shower head was mounted to an extension arm to provide the rain affect. the ceiling was too low though and the shower head felt like it was nearly touching my head. nothing else about the room stood out for me. location as has been mentioned is good; especially if you are working in the neighborhood. the mts station is within a -- minute walk so there is easy direct access from ohare via the blue line. i love to walk and though this is a bit far from most of the sites even the lakefront is only a brisk -- minute walk. unless it is raining or bitterly cold chicago is a great spot to meander and sightsee. the hotel is located in greek town so there are a number of choices for good meals. there are also a number of other restaurant choices within a few blocks - including a nice variety to the west. i had a good meal and quick friendly service at the bar even though i had arrived at -:--pm. the worst part for me was the workout room which is definitely substandard compared to other hotels that i have stayed at in the chicago area. the ceilings appear to be - feet which in addition to giving a claustrophobic and closet type feeling to the room are so low that when i was on the treadmill i nearly bumped my head. (im only -- but the machine adds ---- inches depending on the incline). the equipment was old and worn out and was of especially poor quality for a hotel of this rating. it would be like having a ---- -- emerson tv in the room instead of a flat screen. speaking of tv is (in the workout room) they are small and have no provision for ear phones so everyone is pretty much forced to watch the same channel unless you want conflicting audio or no audio. there are only a couple of weight machines and they are also substandard and nearly useless for getting a good workout. there is a good assortment of dumb bells. obviously the gym is very important to me. id rather pay an additional $---day for a gym that has new quality equipment with higher ceilings than have a free gym that is so terrible. much lesser hotels in chicago have much nicer gyms; i think that this was an afterthought - stuck in a converted conference room and not really important to the hotel management. last year i was in hotels nearly - nights out of every week. this one did nothing to impress me or standout. the room was probably a b to b+ but for me it is the whole experience that sets the hotel apart not just the comfort of the room. i guess im weighing the gym is d- grade too heavily but that matters a lot to me. i paid $----night and honestly could have stayed in a comparable (or nicer) room with a better gym for $---$----night using the bidding feature of a popular website. if this crowne plaza wasnt close to my customer i doubt that i would come back.',not_happy
id26178,' stayed there last week for - nights and loved it. the rooms were new york sized but it was big enough for - double beds and - people and not feel cramped. the beds were comfy and the bathroom was really pretty. the room was really clean and yes you can control the temperature. the long hot shower was ecstasy after a day of walking and to get ready to go back out. you are a -- minute walk from shopping in midtown time square flatiron-union square.. the subway is about - blocks away. a taxi ride was less than $-- from laguardia. per anothony who brought us to the holiday day inn make sure you tell them to go through the midtown tunnel. you are just around the corner from some good food (maui taco & chinese takeout that came in handy around midnight. duncan doughnuts has great coffee and little breakfast wraps perfect to start the day. the thing i loved most is the view of the empire state building.. no matter where i went in manhattan if i could see the empire i could find my way home and that is what the holiday inn felt like a good place to call home in nyc.',happy
id26179,' an excellent hotel with a very convenient location. i love taking time in central park and parker meridien is literally a stone throw away. also easy access to -th avenue and still walking distance to times square. nice and spacious rooms (thanks for the upgrade!) and very nice breakfast a norma is. latter slightly pricey but this is ny and if norma is is not your cup of tea plenty of cafes around to choose from. the construction work next door is something the hotel cannot help but does make the lobby noisy and block the front somewhat.',happy
id26180,' i enjoyed my two day stay at this hotel it was very easy to access the major road (i---) around san antonio and get anywhere you wanted to go in san antonio. you are within - to -- minutes of a shopping center with a multiplex movie theater and numerous restaurants some within walking distance. my only issue was the ice makers. signs stated icemakers were available on floors -----. ice makers on floors - and - gave - cubes of ice and that was it no ice maker existed on floor - thus leaving the one that worked for me on floor -. i did mention this to the front desk staff and hopefully it is fixed for your visit and the non-existent one is replaced or the signs updated.',happy
id26181,' i stayed at the ballantyne one night on a hop through charllotte from boston. got in too late for dinner in the restaurant but ordered up from their late night menu. menu was pretty limited - mostly sandwiches and salads - but what we had was good. the room was very clean and spacious and ice was already in the room when we arrived. the marble bathroom featured a nice shower and separate deep soaking tub. very relaxing. the water filled very quickly without losing temperature (those of you who dig baths will regocnize this as an important detail). there was a bose wave radio in the room but no docking station for my ipod. i booked a massage in the spa and it was wonderful. there is also a nice indoor pool area with two of those infinity lap pools. bummer that there is no outdoor pool in charlotte. it was certainly hot enough. the golf course and driving range were both closed for renovation and wont be open until the fall. we had a late lunch in the restaurant which was really good. very nice wine selection and some creative dishes. try the pulled pork eggrolls. east meets south. as i fly through charlotte frequently ill definitely make this an overnight or weekend stay in the future.',happy
id26182,' i stayed here for - nite during the memorial day wkend it is a beautiful hotel near about -- eatries iin the area all within walking distance! the hotel was very cleaned & roomy...the hotel pool & whirlpool was outside & it wasnt that hot to not have another option to enjoy the water....would stay here again....i ate at the hotel restaurant called richards the food was very good & the customer is service desk was soo plesant & helpful.',happy
id26183,' booked a luxury king room and checked into the hotel and were given our room key. we notice that the room was a queen room and called the front desk to make sure and they said yes you are in a queen room but that they were sold out so they would comp us a breakfast the next day and they would also upgrade us to a junior suite king room for our last two nights. we thought this was fair enough and accepted. the next day they had someone move our luggage to our new room and everything was going great. the hotel does seem a little dated but not in a a run down kind of way. it is a great area if you like being near times square. they are pet friendly and we had our dog with us. if this was the end of this story it would be a wonderful one but it is not. we were gathering our things to check out of the hotel and my partner noticed that our money had been stolen out of his shaving kit. this was about a couple thousand dollars. we immediately called hotel security and we insisted that they call nypd. there was no indication that the room had been broken into so it was clearly a hotel employee. also that was all of the cash we had left for the trip and still had a full day in ny. the manager did nothing but let us keep the room until we had to leave for our flight. to top it off when we were checking out the person behind the front desk tried to charge us for the breakfast that they said they were comping for us. now i would think that this supposed luxury hotel would have had a note on our reservation stating what had happened to us and would acknowledge our plight but alas no i had to ask to see the manager and he still didnt acknowledge what happened. when i called the general manager florian shutz he in essence told me that there was nothing he could or would do to help us and that he took no responsibility for what his employees did or did not do. this guy would be good at testifying before congress because he was good at not giving a straight answer. either this hotel has a thief that works for them or this hotel is being burgled by a guy-girl who can get into your room without a key and busting down the door.',not_happy
id26184,' we visited chicago for the weekend recently and were sent to the allerton through our priceline bid. we found the hotel to be very nice. our room was clean and the beds very comfortable. we enjoyed the unique charm of our room. it wasnt as large as some of the newer hotels but we didnt miss the cookie cutter rooms found in new hotels. the recent renovation of the hotel met our expectations and the location cant be beat! we would be to stay at the allerton again and hope they accept our next priceline bid.',happy
id26185,' we really did feel at home at this great hotel. the rooms were spacious clean the beds georgous and the kitchenette just fine. the staff was extremely friendly and helpful. evey time peopöe got back from sightseeing or shopping they were greeted with welcome home . the location is perfect: safe pretty and quiet area interesting places close by - you could even walk to the white house it´s only -- minutes. you find great places to eat bookshops or supermarkets in the neighbourhood. we are definitely going to stay there again!',happy
id26186,' stayed here for four nights at the end of may and thought it was a great value. was very clean and the front desk personal were very polite and helpful. the free continental breakfast was really good the bed was comfortable and my room was very clean and quite. could not hear any other guests though the walls.',happy
id26187,' great location but the sofa was dirty with misterious stains also the towels.',not_happy
id26188,' -st thing noticed: motel employee left lobby bathroom without flushing toilet and no soap nor towels in that bathroom. in room sheets were soiled and had hairs on them. the front desk said informed me they only cleaned sheets once weekly! i kid you not.',not_happy
id26189,' i booked loews hollywood not knowing much about the area but it was the perfect choice. it is literally right next to hollywood walk of fame and grauman is theater. you can walk there in less than a minute. the pool was great and very family friendly. had a great view! the room was very comfortable and had a view of pool area and hollywood&highland. also i chose to take advantage of late check out option - was able to check out at -pm for an additional $-- which was great because it bought some extra pool time. the staff was very accommodating and the valet was so helpful. it seemed like $-- was a lot for parking but in retrospect it was a good deal because i could come and go as many times as possible and they let me leave the car there over -- hours with no additional fee. if you plan to just visit that area though you dont even need a car because the hotel is so centrally located. overall a great experience!',happy
id26190,' was recently for my second time in boston and didnt need to think twice where to stay. i decided without hesitation to stay for the second time at hilton financial district. great hotel great staff great location. just few minutes from harbour fanuil hall quincy market downtown crossing etc. room are large with great beds. staff is friendly and willing to do everything for you. i will definately come again for my third time.',happy
id26191,' we stayed in a one bedroom suite. we got roll away beds for the kids in the living room. the suite had a full kitchen and a separate bedroom. very spacious and modern. i loved the cookies (for free with milk!) in the evenings. the valet guys were always friendly and helpful. after i check out i got my car via valet and tried to start my car and realized that i had forgotten to fill up the gas. i had a --am appt i couldnt miss but didnt have a working car! the head valet guy got me a taxi and got gas for my car so that i was able to pick it up when i got back from my appt. and go straight to the airport. no delays! i was stressing out and with two little kids it could have been a disaster! but the valet guys went way beyond what they had to do and that is great service from the hotel. thank you magnolia hotel! i will be back to my home away from home :)',happy
id26192,' stayed at this hotel for - week in march. i was a bit nervous before i went as i didnt really know what to expect. my husband and --month old baby were also with me. it turned out to be just perfect especially the facilities necessary for a baby. the suite was so spacious and bedroom was huge. cot and high chair were supplied. kitchen had all the facilities necessary but pots and pans were limited if you intend to cook and also there was no kettle. other than that is was super couldnt have asked for more. it was very clean and the room service was fantastic. there was room for - people to stay in our suite - double beds and a pull out couch. also iron and ironing board were supplied and hair dryer in bathroom. we were on the --th floor and had a great view of the empire state and the rest of the buildings around. - minutes walk to grand central station nice little places around to eat especially the frontier on the corner of -rd ave and --th st great for breakfast or lunch. staff were helpful and doorman v. friendly. restaurant next door which we ordered in from one night very handy if unable to go out for a meal. if you want to be in the heart of the city i would highly recommend the east gate. it is not luxurious but has all the facilities. annesteve & sean. ireland',not_happy
id26193,' it was a nice hotel - comfortable bed and nice linens. the bathroom was very small - but overall a nice stay.',happy
id26194,' i booked rooms here and our plans changed. i was so frustrated trying to cancel my reservations. the clerk lynne was completely inept. the computer system did not recognize the confirmation numbers provided by the hotel. they are in the wrong business!!',not_happy
id26195,' if you are looking for a well priced good clean hotel conveniently located near union square china town etc. then the baldwin is an excellent choice. the rooms are comfortable good size closet with small safe good beds - bonus: the windows open! free coffee-tea ice around the clock. we stayed -- days and would stay there again!',happy
id26196,' the hotel is located in an area that is reasonably unsafe after dark. the hotel does provide a security guard in the evening and through the night. the front desk and check in was a wonderful experience they were very friendly and accommodating people along with being extremely helpful. the room was very clean and no complaints the beds were very comfortable and quiet.',not_happy
id26197,' this is a corpotate events hotel and therefore is not a great hotel for those on holiday. the events can be noisey and disruptive and during my week is stay in the hotel i was subject to a bagpipe band ( that disturbed me even though i was on the -th floor) a private pool party that lasted all day and into the night with music so loud you could not relax in your room and neumerous parties- groups that took over the lounge areas. that asside the hotel rooms are small and unwelcoming with little room to move arround or relax in. the wardrobe was reminisent of my son is university halls of residence and consisted of a curtain pulled over an alcove we were provided with - coat hangers for - adults staying - nights????? the beds were tortuerous far too hard and despite the hotels attempt to address the problem by provision of mattress toppers it did not improve the situation. the much advertised pillow menue was a ordeal and it took - conversations and several hours to get - hypoalergenic pillows the bathroom was also tiny and had no place for personal toiletries my husband and i booked our hotel accomodation - months in advance on booking we requested that a fridge be available in the room for the storage of medication and that we would like a room with a nice view. on arrival we found our room to be overlooking the hotel bins ( nice) and there were no fridges available ( apparently they are issued on a first come first served basis ) when we pointed out that we had requested the fridge well in advance of our arrival we recieved an appology but no fridge. the hotel staff offer to keep my insulin secure and cool untill such time as a fridge became available but this was of little comfort given that the last time i had been forced to do this my medication had gone missing. we were moved from our initial room as it had not been cleaned suficiantly though the veiw did improve with the move the basic standards did not. the liaison is dull uninviting and uncomfortable the service is poor and as a holiday guest i was made to feel like an inconvenience if you are plannig your holiday in washington dc there are many hotels to choose from. my advice would be to steer clear of the liaison capital hill let the corporate events people use it and go elsewhere for your washington stay.',not_happy
id26198,' stayed here for a family reunion of sorts. we had several rooms and all basically had the same quality. stained carpets towels with shredded edges and just plain worn out and tired rooms. my room had black crickets and some sort of little bug on the bed is blanket which was kind of gross not to mention the hairy pillow. sunlight was able to come in under the door in the morning so that made it really easy for bugs to come in for a nice visit. i didnt want to make a stink of it since we had so many people staying here and knew it was going to be a major pain to move somewhere else. at breakfast i asked the lady on duty for more waffle mix was told it would take -- minutes...really?? both containers of coffee ran out in the middle of breakfast. it just seemed like attention to detail was lacking and asking for more wasnt exactly greeted with cheers. yes the view was nice on the upper levels but considering all of the above id forgo the view to not have bugs in the room nicer towels etc......not worth the money for sure.',not_happy
id26199,' check-in was quick and efficient; staff was helpful and friendly; property clean and modern. free breakfast was worth taking the time to enjoy. free shuttle service to the airport was timely and courteous. the flat-screen tv got the better of us though as the remote wouldnt turn it on and there werent any buttons visible to operate it manually. new batteries for the remote didnt work either. the man who checked us in came with extra remotes (none of which worked) but together we found the touch buttons to turn the tv on manually. problem was resolved the next morning when a maintenance person came unhooked and reattached a cable on the back of the tv. we asked for and got a reduction for the inconvenience.',happy
id26200,' i spent one night in the kitano on my way home from an international trip. having previously lived in the city i wanted a quiet hotel with easy east-side subway access (grand central is a few blocks away). wary of tiny nyc hotel rooms i booked a premier room. i didnt realize id been upgraded to a junior suite until now; the check-in agent should have told me as upgrades always make people feel good! the suite looks exactly like the photos on the hotel is web site and is very large for - or - people. the room was quiet and the bed (and especially the pillows) extremely comfortable. i had no problem getting the room quite cold the way i like it and the water pressure in the shower was amazingly powerful. like another reviewer i appreciated the electric kettle and green tea. (if you want coffee but want to avoid starbucks there is a joe is in grand central or aroma cafe on --nd.) the hotel is in a residential area but easily accessible to grand central and the empire state building on foot; a short subway ride puts you at union square or soho. there is many great restaurants nearby including wolfgang is for steak artisanal for a bistro with a huge cheese selection and saravanaas in curry hill for amazing south indian vegetarian (-- lex at --th - dont go to the imitators). i didnt interact with the staff too much the but desk agents and bellman were friendly and welcoming.',happy
id26201,' i loved the location of this hotel. the rooms are a bit small but clean and comfortable. it sucks that the only complimentary wifi is in the lobby and you have to pay $-- to use it in your room. so the wifi area in the lobby is always packed.',happy
id26202,' my husband and i stayed at the holiday inn at the cruise port in san deigo before our cruise in april. the location was wonderful. i requested an ocean view room and we woke on the morning of our cruise to our ship practially in our room. we were able to just walk across the street at boarding time although the hotel provided a shuttle service. we have never stayed at a more convientient place before a cruise. the hotel was just a hotel but certainly clean and convient to places to eat. would stay there again and recommend it to anyone cruising out of that port for sure.',happy
id26203,' we booked here through priceline as well. the hotel is not in the financial district but on the edge of chinatown. it is within walking distance to columbus st which is where a lot of good restaurants and stuff are. positives: nice rooms and bathrooms crabtree toiletries fluffy bedding very clean good bay view. negatives: walls very thin - could hear children running up and down the hallway and everything in rooms next to us parking is $---night w- tax. overall it was a good stay but i think that priceline needs to re-categorize the location.',happy
id26204,' four seasons hotel chain is really up there and provides significantly much better experience than other hotel chains. - great location as it is near georgetown area and city center - great service.... (-) front desk staff are actually smiling to you and did not talk to each other when they served you :) (-) other staff are also friendly and are full with smiles. something pretty rare for hotels in us i learned :) - great restaurant (seasons).. the breakfast menu was awesome - great amenities - great property: room fitness center etc. very well maintained',happy
id26205,' three of us were in town for a show and stayed here. i had made the reservations on line for all of us (two rooms) and was a little worried about if it was as nice as it looked online. it was better. all three of us loved the hotel! the staff was the best and very helpful. the room was clean and very nicely decorated and the bed was very plush and comfortable. we had dinner at original joe is and the food was wonderful. we would highly recommend it as a close place to eat. the next morning we had a nice breakfast at il fornaio. i dont think you could beat this hotel for charm comfort or location. highly recommend it!',happy
id26206,' the men at the front desk are cheery and make you feel welcome so you think you will have a lovely stay. not the case thanks to certain staff persons. women at the reception or house-keeping need training. front desk lady is rude and lacks professional behavior and was unable to communicate to house-keeping that rooms had to be cleaned. first time i let it pass but the second time reception just ignored me. house-keeping is a bumbling mess. they dont get to your room until after -pm (a joke really). hilton you need to hire more people? or you need to track the people to make sure they are actually cleaning and not watching y & r. house-keeping braged into our room (knowing we were in the room) without knocking and opened the bathroom door where my husband was. how rude! so embarassing was this situation for her and us. next time knock on the door people! luckily the manager was aware of the rude staff person (probably not the first time) and poor house-keeping and he offered us one night free (good for the company!) and wine and cheeze platter. we were appreciative of this kindness. thanks to the manager he did let us know that this behavior was unacceptable for hilton standards. knowing there are quality people like him on board we will stay at hgi again. but what a bad experience to say the least.',not_happy
id26207,' very comfortable and clean hotel. had a great stay in a nicely decorated room facing the street. queen bed. the only thing we didnt like was the high and hard pillows which made our necks ache. otherwise it was perfect and we recommend this hotel!',happy
id26208,' it is what it is…the cheapest hotel stay in downtown san antonio. close to the riverwalk alamo majestic etc. but after a long day of walking about the city and enjoying downtown i wanted a nice warm shower (couldnt be had because of broken shower head). also for a non-smoking room i expected to not be smacked in the face with a smell of smoke when i open the door. the only reason we did not leave was because the sheets were clean thank you for that. i did get a terrible night of sleep because of others coming out of their rooms and being loud through thin walls. i wasnt even going to attempt the continental breakfast after seeing the care taken in maintaining the room…oh and the coffee bag in the room was empty (torn open and used but wrapper replaced and set up to look new) im not one to complain to management over things and try to get a different room or my money back…i merely just make mental notes and choose to never spend my money with a company again as well as inform those i know and love of my experience so that they will not have the same. travelodge is now one of those companies for me…spend the money for a hotel that is more cared for you will be glad you did.',not_happy
id26209,' i can only shake my head at some of the negative reviews of this place. there is nothing wrong with it. it is a perfectly fine -* property. yes it is not brand new but it is not run-down. everything worked fine it was comfortable clean and convenient. there is almost nothing in the way of restaurants nearby but if you have a car you can go over to sepulveda blvd. nearby where there are tons of places. the self-park is $-- in a garage across from the front and towards the side of the hotel. i found absolutely nothing to complain about particularly at $-- on priceline.',happy
id26210,' we booked at the inn because of a reveiw that claimed it was charming. charming and rustic can swiftly give way to dump without great vigilance. the inn is headed that way despite some renovations. room stank until we ran air conditioning for six hours. bar-restaurant excellent. staff great. will not return.',not_happy
id26211,' i took my daughters to a concert in san antonio and arrived at the hotel with a very limited amount of time to get checked in and leave to reach the venue on time. the staff was incredible!! they worked very hard to get me checked in quickly and offered directions to avoid local traffic so we could reach the concert on time!! the rooms were very clean and comfortable the location was great. thank you for helping me create a memorable weekend for my girls. i will stay here when i go back to san antonio!',happy
id26212,' my husband and i suffered a great deal of loss this year. we found ourselves burned out and exhausted both physically and mentally and needed to getaway for at least a night to regroup. we found just the right place to do that at the rancho bernando inn. nestled in a vally of residential homes the inn allowed us to take refuge from the stress of our lives in la. we both enjoyed the beautiful and tranquil grounds and took solace in the our spacious room which had a balcony overlooking the lush golf course. we checked in on a sunday afternoon and then headed for the spa where we were greeted cordially and professionally. i swam laps in the pool while my husband sunbathed and enjoyed a nice cold glass of one of the local craft beers. i then had one of the best facials ive ever had by a esthestician named sarah. my husband relayed that his massage was really relaxing...exactly what he needed to unwind. i looked at other resorts and hotels in the san diego area but none of their spas had everything that i wanted. the inn is spa had co-ed facilities each fully equiped with steam rooms and jacuzzi is. there is also a large pool for spa goers only as well as an additional adjacent jacuzzi. it was so lovely. we were the only ones there. we really liked the layout of the structures because it allowed for privacy and intimacy. i loved how lush the grounds were - the flora was environmentally conscious (lots of succulents) and create a relaxing atmosphere. the only reason i gave this resort a very good rating is because out dinner at the veranda restaurant could have been better but then again my husband is a chef who has worked some of the best restaurants in the us and so i am spoiled. the service though was very nice so overall the dining was nice and relaxing. we very much look forward to returning to the resort.',happy
id26213,' my husband had a business conference in seattle at the hyatt grand and i came along for the visit. i got a last minute text from a friend recommending a dinner at the tillicum village. the only evening we didnt have a commitment was the first night we were there. the first thing i did while we were checking in was make a reservation through the concierge. lee was great and got us in that evening delivering our confirmation to our room as we settled in. the room was wonderful spacious and light. the bathroom was incredible. as goofy as it sounds i really liked the fact the the bathroom lights were on dimmers. for those of us who get up in the middle of the night to use the bathroom a soft light in the bathroom is a godsend! i could find my way to the bathroom without totally waking up! another thing that was exceptional was the workout room! i was a bit worried because i could not find any pictures on the website of the workout facility. it was gorgeous! all new equipment was new and well maintained. it was the best workout room ive seen at a hotel. there is a starbucks on the first floor for coffee in the morning but no in-house restaurant or bar. there is a small convenience store next to the starbucks for snacks and extra beer. which reminds me we had to call everyday to have the minibar unlocked. even then they forgot to restock our beer supply so we had no beer or our choice in the minibar after the first night. but we found the local brew sold at the downstairs store more to our liking. we were told about the concierge floor on our -rd night so we paid the extra for the evening cocktail hour(s) and the continental breakfast. i wish we had known about it earlier. it was worth the extra cost. the hotel is conveniently located to the main shopping district and just a few blocks from pike market place. very walkable. all in all it was a wonderful place to stay and i would stay there again in a minute.',happy
id26214,' super fab! we love the great service and especially the cookies!',happy
id26215,' the sofia hotel is historic hotel in the san diego down town. excellent location close to many city must sees susch as gaslamp harbor convention center... staff at the reception desk is ok and i have no complaints. advice for the european visitors- you can get power adapter at the reception for free. for coffee lovers you can drink normal coffee ( cappuccino looks and taste like real cappuccino) at the coffee shop which is just next door to the main entrance in hotel. how to explain my title? room is equipped with air condition which is very loud. first night i decided to turn it off risking overheating and that can reduce the noise cca --% but still air ventilation is rumbling all the night! you cant turn that off! if you have sleep disorder or tiny nerves you should stay away from this hotel. also i dont like that you cant open the window even minimally. problematic is room size like some other reviewers wrote before. all together- nice position but small rooms with loud air-condition.',not_happy
id26216,' just returned from spring break at the arizona grand resort. we all had a great time. my three boys ages -- -- -- loved the water park. mom and dad also enjoyed it. the waiters bring you drinks right to your lounge chairs. the water was heated and the lazy river was refreshing. there are - water slides and a wave pool. the room was just refurbished like brand new and the beds were very comfortable. the sofa bed was not comfortable but ok for kids. the location was great next to arizona mills mall. they have -- movie theaters and imax theater good restaurants. there is a free shuttle to the mall. we also used the fitness center there it was big . they also offer classes included in the $-- resort fee. i would definitely go to this resort again.',happy
id26217,' ive stayed at numerous marriotts and i must say that this one was by far the nicest one. the hotel was at full capacity so we didnt get a balcony or the north tower but did get a room facing the marina. the rooms are very large and clean. a nice perk is that the bathroom has a walk-in shower and no tub. the hotel is a -- minute walk to the gaslamp quarter and - minute walk to the seaport village. the front desk staff and concierge are friendly. if youre looking to go to the zoo you can purchase tickets at the concierge desk. my only complaint is that concierge did not arrive until - am saturday morning (i was told because of holiday hours). does that mean they normally arrive later? if you are like us and want to enjoy breakfast at richard walker is pancake house (- minutes away) you will have to come back to the concierge desk to buy tickets or buy tickets the day before. the grounds and pool (which unfortunately we didnt get the opportunity to enjoy) are tropical looking and have a resort-like feel. overall this was a good quality hotel for - nights.',happy
id26218,' pretty standard aging hi although they do seem to be renovating. the location is quite good for the cherry creek area and is fairly convenient to i---. nothing else about the hotel really sticks in my mind negative or positive save for the ridiculously tight parking garage. i was most definitely happy to have a very small car. im honestly not quite sure how some of the gargantuan suvs even got into the garage.',not_happy
id26219,' my best friend & i stayed four nights two beds water view room. -st impression was fantastic - beautiful entrance & exceptional staff. secondly the guest room was gorgeous - everything about it. the linens and bed were the best. room service selection great restaurant and lovely bar area and hostess and business center all perfect. the whole concept of hotel-office building makes for a vibrant visually pleasing hotel lobby environment. a perfect stay with spacious guest room (even with two beds) - everything updated even the bathroom! an a+ from someone in hospitality over -- years!',happy
id26220,' stayed - nights in this hotel. it was week - of a family holiday ( - adults - children) around the states and our travel agent chose this one. i expected much better. rooms were okay and adequate for our stay and to be honest we really only slept there. didnt like the way there were no facilities in room apart from an ice bucket ( the ice machine on our floor broke down for - of the days) so not easy for us especially with an infant who still required a warm bottle of milk.. didnt get off to a good start when checking in ( it had been booked - months prior and confirmed twice) and only given - room. then the cards didnt open the rooms up and i was told that if i keep them next to a mobile phone it will wipe them hello you gave them to me - minutes ago. had to do this twice over our stay never happened in the other - hotels we stayed at. the kids were gutted to find the pool was closed even though it was still ----- everyday. we found the area lovely and dc itself was such a lovely clean and amazing place to visit with friendly people. the reason why i score it so low is the service. we checked out early (-am ) to catch a flight to san fran and unfortunately the - year old left behind his backpack. it didnt contain much ( goofy from disneyland and a couple of colouring in books) but try as i might i just cannot get a hold of these people. i called - times from dulles airport and left - voicemails. i have sent - emails over the past - weeks and not once have i had a reply which is pretty poor. in summing up room was just adequate service was poor. area was lovely.',not_happy
id26221,' we stayed at the bullfinch hotel for - nights in may ----. it was a high quality boutique style business hotel. the room was a good size with excellent facilities decorated tastefully in a modern-minimalist style. the bathroom though small was stylish and had a large marble walk-in shower (no bath). the kingsize bed was extremely comfortable. the location was great just a ten minute walk from quincy market and the freedom trail. it was also close to the italian quarter. the hotel was pricey however but we did feel that we got reasonable value for our money as it was centrally located and very modern with good facilities.',happy
id26222,' i am so sorry to say this but i am seriously too tired after driving to try to find another place to stay because this place smells soooo bad of urine. i was first put in room --- great room first floor right by the door. great parking. easy in easy out. loved it. walked in and about gagged... thought maybe i was just being ridiculous. walked through the room walked back to the bathroom. i cant do it. went down to the front desk asked for another room. asked for one bed since there is only one of me. was given ---. walked in. same thing. the smell knocks me over. i swear i am not being overly petty i just want a clean room. i have every deodorizer in my car now in my room. the housekeeper brought me her deodorizer. it is in everything. do not stay here.',not_happy
id26223,' we stayed in hgi west --th two years ago on our first trip to nyc and the hotel made us such an impact that we had to return there. at first i actually tried to find another hotel for a change but i just didn´t find any with so many advantages. the staff at the reception was even friendlier than i remembered. we got upgraded to --th floor and had a beautiful view to empire state building. even there was lots of guests at the hotel during our stay front desk staff didn´t let rush to affect the service. their smiles and polite attitude made us feel very welcome. and same thing with housekeeping and staff at the breakfast. our room was nice double room with king size bed. everything was clean neat and fresh. fridge flat screen tv microwave small coffeemaker. in room safe would have been useful but that was the only tiny downside. some may say double rooms here are small but i think it´s the same thing with other hotels in manhattan too. and from the european point if view this size of a room is just normal. i find the location of this hotel perfect. many great sights and interesting places can be reached by foot and one of the larges subway stations in the city --th st.- herald sq. is just next to the hotel´s front doors. the area is not as famous from it´s restaurants than some others in nyc but at least you can find lots of good breakfast and lunch cafes from nearby. we mostly used w cafe (corner of -th and --th st.) and speedy´s (corner of broadway and --st. st.) both open ----. there´s also brand new duanereade --h grocery - pharmacy just next to the hotel in the corner of -th av. and --th st. we also had a car. yeah not that typical for nyc tourists but we had to take it to the city for two nights. if somebody is in the same situation there´s a ---- valet garage just opposite the hotel. fee for the hotel´s guests is --$ - day. btw driving in manhattan is not that bad than it might sound. of course if you can choose arrive and depart by using public transportation it´s the best option. no need to hesitate this is the best deal in town. i recommend hgi west --th to everybody!',happy
id26224,' ive been at the courtyard oct ---. friendly receptionists good size and clean room location is i--- and dairy ashford close to many company offices. good breakfast buffet good internet access good price-performance. ive been there several times and i definitelly recommend it.',happy
id26225,' overall these are good accommodations for a great value. i booked - non-smoking single king rooms. reservations were easy and fast to make over the phone. upon check in we found our reservation had been taken accurately and all three of my requests were fulfilled (refurbished rooms next to each other and on the first floor). upon check-in we were also pleasantly surprised to be extended a lower rate for our rooms than what we got upon booking. the rooms (make sure to request the refurbished rooms) are spacious modern and comfortable. even our standard room came with more than the average area allotted for a couch and small living area. my only complaint are: -) the fridge moves around quite a bit inside of the cabinet it sits in but this isnt enough of an annoyance that i would say it affects the pleasantness of our overall experience. -) the pool is nice but the jacuzzi had some potentially dangerous electrical maintenance issues. management should make note to routinely check everything is functioning correctly. (murphy is law i guess since weve hardly ever used the pool areas during stays away from home). we were surprised to see the variety on the breakfast buffet as well. we anticipated the typical continental breakfast of coffee juice and prewrapped danish; but we got a fully-stocked hearty breakfast buffet instead. the saying goes you get what you pay for but in this instance we got more.',happy
id26226,' i stayed here after a - week jaunt around europe. i flew in to the seatac airport and decided that it would be fun to stay in seattle for a night before going home. this hotel was really cozy i really loved it. the staff was really friendly. the only thing that sucked was the parking but what else can you expect from a downtown hotel? the breakfast was amazing! the make your own waffle station was the best! there was so much to choose from i couldnt believe it! the free shuttle to major attractions was also a plus! im actually in the process of booking it for the end of the month! loved it!',happy
id26227,' wife and i went to nyc for - days of shopping eating etc. w was the only - star in the ------- range. would have been very unhappy if i spent more. i read the reviews before arriving and was expecting a small room. but this was ridiculous - and we were upgraded from the cozy room (which i assume means the former broom closet) otherwise i dont think our bags would have fit. staff was incredibly polite (a misguided effort to make up for the tiny rooms?) lobby is nice in that chic modernistic w hotel way but overall the place is really just a - star hotel that is coated with a thin veneer of hipness. too big flat panel tv for the room an incredibly noisy ac system that could not make up its mind and an electronic minibar that kept charging us if we even just bumped the items on the shelf added up to a no return experience. im usually pretty easy going on hotels but i seriously cannot recommend the w new york. sorry but it is not worth the coin even at half the price i paid.',not_happy
id26228,' i remember this hotel in the late -- is and it being really good. either it has gone downhill since then or my tastes have matured or both. the location is as perfect as it could be in baltimore - right opposite the harbour. but the rooms are looking a little tired and the lobby was a bit gloomy. the bar was empty everytime i went in there. the restuarant on the -th floor was virtually empty but they couldnt seat us as the kitchen was overwhelmed. note to marriott - there is a recession - employ more people in the kitchen and dont leave people who want to buy your food for -- minutes before we can order. other people walked away and we almost did. frankly this was not good enough. another point - the rooms with doors to other rooms are not very soundproofed. i had a baby in the room next to me and in the morning i could hear a person next door stirring their coffee. that is not very soundproofed. luckily i needed to get up early and the baby slept through the night (although not the evening!). so overall i think i will try a different hotel next time even though this one is next door to the office and in a great location with a great view (if you get a front top floor room).',not_happy
id26229,' i made reserv at this hotel for new years eve and got stuck in lubbock in a snow storm so could not make it into houston and understood that we could not cancel so tried to change the name on the reserv so that a friend could use the room but was informed by travelocity that would not be allowed so they called hotel and they said no also but they would refund the money but i had to call back when the mgr was there to get the confirm # for a refund so called back to travelocity and they called mgr and he said no.',not_happy
id26230,' little italy is a fun casual area with lots to see and walk around little neighborhood. many food places to pick from. the smoke alarm went off and the intercom in everybodies room said to take the stairs and leave the building. we noticed the fire trucks shortly afterwards. we called the front desk and they wont tell us what it was but we were to leave asap. after we left the building at --pm we had to walk all the way back to the front door to be let in. service was terrible and no explanation was given. the shuttle to the airport wouldnt wait for my husband who was exactly - mins late. we had to go by cab to the airport. for what we paid and for what we got it was not worth it!!',not_happy
id26231,' we just returned from a very enjoyable san diego vacation. our stay at the hampton was perfect. the staff was outstanding rooms were comfortable and clean and the breakfast was delicious and plentiful. in addition parking and internet are free at this property. upon our arrival we were upgraded to a balcony room which was a nice treat. the hotel is also convenient to everything - the zoo seaworld old town downtown airport and mission bay are all within a ----- minute drive. that said the immediate area is a bit shaddy (although we never felt unsafe and the hotel is secure). there are a couple of strip clubs and an industrial park within the immediate area. in addition the hotel is directly off of i-- and i-- exit ramps so getting to the hotel is a bit of a challenge when you first arrive. we used google maps and were instructed to turn onto moore to enter the hotel. if youre coming from the airport and are traveling on either pacific highway or harbor drive do yourself a favor and use hancock to get to the hotel (as youll have a light). itll save you a lot of time and a headache!',happy
id26232,' wonderful stay! the assistance of sergio and jessica and everyone else at this hotel on beautiful shelter island in san diego ca was exceptional! they knew us by name when we walked in and it had been a few months since our last stay. clean rooms comfortable and everyone there had a smile! what a great place staff and stay! thanks sergio & jessica for making our stay great!',happy
id26233,' we stayed at the orchid suites from the --th dec to --th dec ----. our suite was huge with a separate full kitchen and dining area. there is also a safe in the room for your valuables. the hotel is older however spotlessly clean and is right out side a shopping mall which spills out to graumans chinese theatre on hollywood blvd. there is no need for a car as the underground metro (universal studios is one stop away for usd-.--) and buses all leave from hollywood blvd although there is free parking should you drive there. the hotel offers free wi-fi although we found it to be slow. should you not have your own with you they also offer free access to a computer and printer which is great value. breakfast is cereal fruit and bagels and is adequate for the price of the room - should you want something more substantial there are plenty of places that offer breakfast in and around the shopping mall. there is a pool however we did not use it being winter. we thoroughly enjoyed our stay there and would gladly stay again should we be visiting la again.',happy
id26234,' this hotel has a good location (at --st and lex) right on the green subway lines. rooms are modestly sized and a bit tired but the hotel is reasonably piced (for new york) and staff are very accomodating. get the bellman to hail a cab otherwise can be a bit chaotic.',not_happy
id26235,' it was a travel day in the morning straight to speaking at a correctional facility in cleveland tx then back to the airport to pick up the rental car and drive to vintage park to check-in. i was tired and wanted to just unwind arriving around -pm. the element stands out with trees on the background. the open-space and the see-through glass walls that opens up the light was so welcoming. feng-shui was completely aligned and im not one to talk about such but it is the first thought that came into mind. the minimal setting provides a very comforting and unpretentious feel. light and to my understanding all is eco in this space. it felt similar to european and japanese boutique hotels but american in the big space. the asst. general manager (ms miller?) checked me in and was completely welcoming sharing all the amenities that come with the stay; a shuttle service w-in - mile radius; rise hot breakfast and relax- hor-doeuvres-wine and beer in the early evening (which i gladly took advantage of) the salt-water pool and the work-out facility. across the street about a - minute walk is vintage park where there are several restaurant options; peli-peli was very good. my room was basically a studio apartment which was refreshing as i have been away for over - weeks working and have been at a different hotel averaging every - days. although i am not gonna cook or hold a party to have a fully functioning and fully equipped kitchen ( a full size fridge microwave plates and kitchenware) as well as a sofa a revolving lgtv a king-size bed and a rain shower just made me feel at home. it truly is home away from home.',happy
id26236,' i stayed in the newly renovated tower for one night and wish the stay could have been longer. the bed was very comfortable. the shower was the best and it even had a fold down seat if you want to sit while showering. the staff was friendly and helpful. i hope to stay there again soon.',happy
id26237,' i dont know jacksonville at all but this was relatively close to my local office there. i found it very comfortable and they did offer government rates. the room was very nice without anything fancy and the gym had all the basics. the hotel breakfast was good too. the location is a little strange in an office park with a few shops and restaurants i definitely wouldnt go there without a car. i ate in the thai restaurant that is one of the few places in walking distance and ended up eating there both nights it was surprisingly one of the best thai meals ive had outside of thailand so i recommend that! there is also a steakhouse and it looks like theyre building more but hard to tell with stalled fl development. the location is actually fine with kind of a man-made river outside and fairly quiet - it is just really far from both downtown and the beach. when i stay in cities without kimptons in the future i will definitely consider the indigo as a backup chain - it didnt have quite the amenities-level of service but did suit my needs.',happy
id26238,' this hotel is old as many things in sf but we found it charming and comfortable enough. our room was large and quiet staff was nice and helpful and wifi is free. breakfast was ok what you can expect from an -*. the location is very central but you should be advised of some homeless-drunk people hanging around at --- blocks to the south. we never had problems with them but it could result frightening for older people.',happy
id26239,' arranged to stay at the hotel with my son for - nights to explore nyc after easter. was prepared for the price but expected fabulous service based on previous stays at similar hotels in asia and the middle east. i was wrong. room was lovely and very quietbut service overall at the hotel was lacking. upon check-in i noticed numerous light bulbs out one piece of very dirty upholstery and the tv wouldnt work. it is not that i dont expect these things to happen in a hotel room but for this price someone should have identified and fixed these things before our check-in. nobody came to the room to show us how things worked at check-in and the iluv woke us up the first night with alarming loud static which probably could have been avoided if we had been given a primer on the room. there were very few doormen during our stay and nobody opened the front hotel door for either me or my son the whole time we were there. the tv problem recurred - times and finally when i threatened to leave they kindly upgraded us to a suite ( moving all our things expertly while we were out) and reducing the rate on our final night by --%. staff in the palm court were mediocre constantly and impolitely trying to remove clean place settings every time we were seated at larger tables. food and surroundings were lovely though. teapots dont work (they drip a lot) and this is one of my litmus test of a truly fine hotel. do the teapots pour properly? if they dont it is a sign the hotel wont invest in a proper service or that they havent identified the need which are both not good indications. there was a feeling that the hotel is having a problem affording to run. the hotel was not busy while we were there and it appeared only a few rooms on the levels we were at were occupied. i think they just are not training their service staff the way im sure they used to (thats expensive to do). i am glad we stayed here as the location is phenomenal and we enjoyed great geocaching in central park and many other sightseeing excursions which were so easy to find from the hotel. if money is no object and you wont get worked up if the service is not where it should be then this hotel is still a good choice. but if you expect a higher level of service to match the price i might recommend trying the peninsula (where weve stayed in asia many times before). whatever you do dont prepay for a fixed number of nights at the plaza for a reduced rate as this negates your ability to leave or threaten to leave if you indeed are not . a few other comments...staff were responsive to my request to set up an easter egg hunt in the room at checkin for my son and i was able to make use of the hotel car a number of times during my stay (you have to ask about this as it is a great service). these were plus points for the hotel but concierge staff were inconsistent and not reliable with their advice which surprised me.',happy
id26240,' brilliant location. rooms could do with a bit of attention but doesnt really matter as we were hardly in it. staff friendly. would recommend fluffy is for breakfast and ray is pizzas. visit the empire state building at night we went at --pm and there were no queues at all. subway was easy to use invest in a weekly metro card at $-- saves you a lot overall. take in the -hour boat trip around the islanddefinitely worth it. take comfy shoes as a lot of walking. fantastic holiday would definitely go again and would definitely stay at the wellington.',happy
id26241,' my stay at town & country was mixed with highs and lows. highs--beautiful pools and grounds great meals and service at the trellises restaurant. lows--the desk clerk who wouldnt check my confirmation # and insisted i had not reserved a room in the royal palm tower when i had a piece of paper saying i had. too tired to argue i went to the room she said i had reserved not knowing that i was getting a room in a bungalow hardly a stone is throw from us interstate #-. when i complained i was assured i would be able to get a room in the royal palm the next day after - pm. when i opened the door to my new room i could see by the open luggage that it was already occupied. i know this sounds like quite the adventure but the bellhop ador was a real gentleman and called the front desk. that is when we found out that there were - other people staying at the resort with the same name as i. they had given my room to one of the others and now i was a woman without a room. ador did not stop until he took me back to the front desk and helped me get another unoccupied room-not on the highway. thank you ador. the next day a beautiful lady in registration waneda helped me get checked into a lovely room overlooking the pool in the royal palm tower. she also made sure my account was being billed with the correct person--me. i thoroughly enjoyed the rest of my stay--- days in all. the royal palm is very close to the trolley and bus for getting around san diego. it is also within easy walking distance of a major shopping mall. another plus is that the rooms are reasonably priced. the grounds and flora are outstanding. when i returned home i e-mailed town & country with my experience hoping that they would answer me but not really thinking they would. they did!! thank you nancy and suzanne for following up! they have apologized and assured me of staff retraining. i will go back and i am going back with my husband next summer. i cant wait!!',happy
id26242,' i was pleasantly surprised at my current stay at the park plaza hotel. with all of the not so good reviews of this hotel i was really expecting the worse upon arrival. we arrived prior to check in and had no problems getting into our room ... and were also given maps and several recommendations-directions by the gentleman who delivered our luggage. i would agree that the rooms are probably on the small side but given the price we paid (through priceline) i wasnt expecting anything more than that. my only slight complaint would be the air conditioning. as most reviews have written it was never cold in the room ... the ac definitely kept most of the humidity out but just never got it as cool as i would have expected. again given the age of the hotel ... what can you expect? we were never uncomfortable ... just a little warmer than we would have preferred. as we were traveling on vacation the location of this hotel was ideal for our stay. it is about a block away from the nearest t station and within walking distance of many tourist locations. overall i was very pleased w- our stay and would recommend this hotel to anyone i know traveling to boston (as well as stay there again myself). i just felt i needed to write a positive review as i feel the park plaza has gotten some unfair negative reviews. i hope this puts any travelers w- an upcoming stay at the park plaza at ease as i know we were very concerned about this hotel based on other reviews we had read.',not_happy
id26243,' the staff were very friendly & helpful. buffet breakfast was the best way to start the day. such a huge variety something fir everybody. room size was ample by new york standards.the extra touches such as mints of a morning & warm chocolate cookies at night made the stay. location was very handy easy to get around with penn station less than a block away. will definitely stay here ahain',happy
id26244,' i took a large school trip from the uk (st clere is school) this february and i have to say that we were very well taken care of by the staff. everyone from the front desk and housemaids (who are very honest) to the porters were first rate. the security can be a little brusque but you expect that with some new yorkers! for the price i doubt you could get a better location. it may not be a - star hotel but in new york you are so busy with your itinerary that you dont need to spend extra money on plush hotels really. id thoroughly recommend this hotel not just for groups but also for familes and travelling couples who want an affordable hotel in a great location. furthermore the cafe edison makes a decent breakfast at a decent price too.',happy
id26245,' convenient location comfortable rooms accommodating staff and mindful security. the front of the hotel is a little hectic try using the back entrance.',happy
id26246,' i understand that some people dont like this hotel that the rooms are small etc. i think it all depends on what you expect in a hotel. i had high expectations and i must say the hotel exceeded them. i stayed in a room with a queen bed that was really perfect for one person. larger rooms can be requested and yes you do have the power to request one. the restaurant was excellent but one tip- check out the in-room dining menu before going downstairs as the in-restaurant menu is more limited. i was able to order off the menu and was quite with that. room service was also excellent- prompt yummy what more could i ask for?! the bathroom was also good. only a shower stall which was fine for me and the great heavenly shower. loved loved loved the bliss bath amenities and was able to score more with a simple request to the whatever-whenever line. concierge and other staff were incredibly helpful and courteous. remember: this is nyc the rooms will be small in almost any hotel you check into. in fact the website does list the square footage of each room so there should be no surprises! i loved this hotel and would happily check into it again and again.',happy
id26247,' if you are wanting a small boutique hotel on the upper west side of nyc this is the place. the service is wonderful - especially jonathan the bellman! ask for a deluxe room away from the construction on a higher floor and you will not be disappointed. the bed was great the towels are first rate. yes the rooms are small and the bathroom a bit tiny - but it is new york city after all.',happy
id26248,' the hotel has the common features and amenities that i have come to expect with hilton so i will gloss over the clean rooms etc. the unique feature of this hotel that exceeded my expectations was the quality of service from the top down. i received a form email from joanna butcher the guest experience manager offering to assist and providing a questionnaire to personalize my stay. it was a nice touch so i responded. joanna wrote a personally composed email and said someone from the concierge team would get back with me. soon after larry a part of the concierge team wrote me an email. we wrote back and forth and he helped me with what i needed before i even arrived in nyc. one last thing the location is very close to everything we wanted in the time square area.',happy
id26249,' this is not an all out plush nyc hotel. this hotel is purpose-built for travellers who like things direct efficient and with a touch of good taste. the beds are comfortable there is ample free filtered bottled water (with a serve yourself station on each floor) and there is even a communal maid is closet with all the things you might need extra towels toiletpaper coffee etc.. the check-in-out is simple and quick but may not be to every traveller is taste especially older travellers who are used to more traditional hotel. nevertheless there is usually a helpful attendant nearby who will be to offer assistance. this hotel is very close to the ace and r lines so you can be uptown in a snap or over enjoying a glass of wine in dumbo in the blink of an eye. shopping nearby features the dangerously affordable century -- - but be warned you may need extra luggage on your return trip. finally the hotel is right on the edge of the new world trade centre development - so it is exciting lively and bustling with tourists workers and business people. memorable location and neat to see the construction. great hotel great price!',happy
id26250,' we stayed here for - nights before thanksgiving last year and were very pleased. great location rooms were very clean staff was helpful. recommended.',happy
id26251,' it is not the biggest and best but it is clean modern and in a trendy area near where i need to be for work. i agree that the mini-bar would better be swapped for a fridge. i had medicine i needed refridgerating and there is no ice available on the floors. it took -- minutes for a bell-man to bring me a bucket. the shower is also new clean and modern but water leaks horribly around where the door shuts. wi-fi is available - im using it now. but it can be slow. five minute walk to chelsea where we ate dinner at a unique paella bar (socarrat). fun experience. decent food. the hotel is root top restaurant was under construction but we did enjoy an appetizer and beverage in a lobby area. some of the best people watching can be done from here!',happy
id26252,' we stayed for three nights over a weekend. the hotel is close to shops and other amenities and bus stops and train are a few minutes walk. there is no view a small bar and a small lobby. but it is a centre hotel i suppose. our room felt like it hadnt been used in years and decor not updated sine the mid ----s. dont get me wrong it was fine. only problem we had was the tree. the tree.... for some unknown reason (probably in the --s) somebody thought that a -ft plastic tree would look nice in a small dark hotel room. well it didnt. and the fact that the gray - white sheen on the leaves turned out to be years of accumulated dust rather than the intended finish on the leaves made things worse. the hotel staff agreed and promptly removed the tree on our request. no more allergy problems! only other issues. was the internet. $-- for weak wifi that disconnects randomly and isnt fast enough for skype calls or steaming. again the staff agreed and didnt charge us for it. above all thw staff were very good and efficient. place just needs a good make over and it would be a great place to stay. and despite the dusty tree the room was clean and tidy.',not_happy
id26253,' stayed here for one night. they offer a shuttle that runs between logan and the hotel. rooms are nice and spacious. only complaint with the room was the noise from the construction site across the street. other than that it is a good embassy suites property. please note if you are a frequent guest of embassy suites this property does not offer the open bar hour. in fact i asked and was told they are not allowed to offer this in the state of ma. bummer.',happy
id26254,' the phoenix is a gem. it is small clean retro-modern and super friendly in downtown sf. the location is an easy walk from the civic center asian art museum opera area and parking is easy on-site a great convenience and cost savings from most downtown hotels.',happy
id26255,' stayed there for - nights nov --. looks good at first but room was tired needs a facelift. tea and coffee was in the bathroom? no mini bar breakfast not great scambled eggs ok but sausage & bacon overcooked and salsa? also was groped by night porter but this may be a bonus for some!',not_happy
id26256,' i stayed in this hotel on -- july. the hotel is basic and charmeless i was disappointed when i saw it since i had read the reviews on tripadvisor which were very positive (god knows why). in the middle of the night my - months old baby wook up since due to the very tiny walls she could hear the telephone conversation that the lady staying in the room next door was having with one girlfried (nothing interesting anyway). in the morning no way to have the breakfast since there was a -- minutes kew (it seemed to be in an army barrack not in a hotel) . anyway i thought let is stay two nights more: the rate (--- usd) seemed to me at the end of the day not too bad for new york. i spoke to the manager who told me we will try to do our best to allow you to keep your rate . unfortunaly that was not true at all the price for a week day was --- usd! at this point i decided to spend - dollars more and go straight to the waldorf astoria where at least i was in a first class hotel and not a third class motel pretending to be upscale.',not_happy
id26257,' so the only reason i gave it a - instead of - was their friendly super friendly front desk agents. but nice agents wont make up for all the other negatives. concierge desk guy was horrible. i was standing there for -- minutes while he was talking to someone about his car and his dog. i had to go to front desk to get directions somewhere. elevators were too slow. trust me it may not seem like a big deal now but you will realize it is a big deal when you are waiting ---- minutes for an elevator to come down. it is far away from any store or restaurant. we walked but not everyone can walk -.- miles to get to a restaurant. you will have to get a cab to go to just about anything. again you can find other hotels within walking distance of everything. the only snack-convenience store in the hotel was the most expensive ever. $- for one small banana $- for a kitkat. $-- for a horrible cold ham and cheese sandwich. if you have lots of money to blow off on their expensive restaurant and lots of cab fare then this is a great please if not go somewhere else. also if you need direction well figure it out yourselved because the concierge is too busy talking about his dog.',not_happy
id26258,' was in los angeles for a wedding and stayed here for two nights with my daughters. the hotel is not new but we felt very well cared for and the views were outstanding. if you are thinking about this as a discount hotel look elsewhere but see below for my tips on getting a cheaper rate. restaurant is expensive but is on the top floor and rotates. the food was really very good. i had a great time and would return to this hotel again.',happy
id26259,' troy at the front desk was extremely helpful friendly and hospitable.',happy
id26260,' stay here every year for a convention. i am always pleased! staff is helpful and friendly rooms are comfy and spacious beds are firm (they have a control dial on the beds to change the level of firmness) bathrooms are well lit flat screen tv with sleep timer and great channel selection mini fridge and coffee pot and i especially like the large picture windows...and they open!! tiny spots of wear and tear ( for example the bed skirt had stains) but the room is very nice so it is easy to ignore. i am a diamond member and chose the free breakfast at the attached restaurant. the breakfast buffet was not great... eggs were a sloppy mess oatmeal was only good on the last day... but we didnt have much time so it was do-able. i look forward to our stay again next year...i like my hilton points!',happy
id26261,' we were not disappointed with the w hotel! overall service is excellent. only issue was with restaurant experience at j&g for dinner. very poor service we arrived at -pm were seated in the near empty restaurant and waited very long for a server to arrive... we walked out as a waiter did not even acknowledge us after -- minutes. breakfast dining and patio service was terrific!',happy
id26262,' spent four nights. check in no problem. room ---- in the north tower second floor. had a living room with sofa bed and a bedroom separated by a bathroom. not quite a suite but close. balcony was nice but it faced the parking lot. what is makes this a family resort is the four acre water park. pool water slide and the lazy river. inner tubes provided to meander the river. restaurants on site but didnt try. poolside food and drink service. a major negative is the wireless was not free i believe $-.-- a day. also maybe because it was surrounded by hills i could not get cell phone reception a huge minus if you are here on business. it wasnt just my phone (a crappy flip phone t mobile) an iphone also didnt pick up signals. anyway recommended.',happy
id26263,' we decided to travel to seattle for new year is and booked this hotel via hotwire. we got a great deal (i believe it was around $-- per night). as a bonus we were able to easily walk to the space needle and seattle center to ring in the new year and watch the fireworks display there. this was great because there were cars jammed all up and down the streets during this time and being able to walk helped us avoid the traffic. breakfast was good. they have make your own waffles which were delish and other goodies to go along with them. a very satisfying meal for a continental breakfast. also they have fresh baked chocolate chip cookies at night. our room was on an upper floor with a blacony. the view was of a vacant lot with construction which wasnt so great...but who wants to hang around outside on a balcony in seattle in january anyway? once the vacant lot is built upon the view wont be so ugly. but that is not the hotel is fault. the room was not super fancy but it was clean and had ample towels and beds were fine. i thougt for the price we paid we got a pretty good deal. i cant really think of much to complain about. well...i take that back...the location is a tad on the semi-scary side. one has to pass a small park on the way to the space needle (if one is walking to it) and some homeless men seemed to be living in that park. but they were just minding their own business so i guess it wasnt really threatening...just a little weird and sad. overall we were satisfied and have no reason to not return again.',happy
id26264,' you just have to walk into the lobby of this hotel to be totally seduced. it is a very cool place to hang out and if you can drag yourself away you have -th avenue and times square on your doorstep!',happy
id26265,' my stay was overall very good. excellent front desk personnel. only problem was that on saturday night when we returned someone decided to paint something in a room on our floor. the ac grills were left outside on the hallway on a trolley and the room door propped open with the result that the whole floor smelled of paint and chemicals. when we open our room the smell was overwhelming. i called the manager and lex a supervisor called back. he said he would look into to it but a half hour later the trolley was still there and the door still propped open with the same smell everywhere (other guests came out of their room and also complained). this is not something that should be done on a weekend nor in the evening hours. it is disappointing that lex did not do something about it nor did he follow up with us. compared to the rest of our stay and service he seriously lacked.',not_happy
id26266,' just returned from a - night stay at the metro and was very impressed with it. the location is excellent being very central and close to maceys the empire state building and a subway station. i loved the art deco styling in reception and in the rooms. our room was big enough it had a large tv and a good bathroom with gilchrist and soames toiletries. i asked for a high floor and was put in a room on the -th floor - it was at the back of the hotel so no view but no traffic noise either. we had a few problems with the safe which refused to open but once the maintenance man realised it was actually faulty and the problem didnt lie with our inability to work it he quickly fitted a new door to it. minor gripes were lack of coathangers and lack of shelf space in the bathroom. the free breakfast was fine i thought although my husband was disappointed there was no option for a cooked breakfast. i didnt like the disposable cutlery and crockery though - that is not helping the global warming situation! once we checked out the doorman was to store our cases and book us a taxi to the airport. finally i must recommend brendan is bar and grill across the street for excellent food at reasonable prices in a lovely setting which you would not expect from the outside.',happy
id26267,' unfortunately we booked through expedia and was originally booked at the hampton inn. somehow we got bumped(!) from the hampton and moved to the sheraton. actually we were happy about it because we thought it was a four star hotel and that we had been upgraded. ha! for the money this was the worst place we have ever stayed. room was average size with a very small bathroom (i think they reserve these rooms for expedia etc. it was very worn with stains eveywhere including the hallway. first floor with no view at all. $-.-- bottled water and no refigerator. the breakfast buffet was $--.-- and parking $--.-- a day. we parked in the handicapped parking where there is no charge but the staff charged us anyway assuming that we parked in regular parking though it never registered through our card which you use to access the regular parking lot. by the way a cheeseburger costs $--.--! we highly recommend travelers to san diego (a beautiful city with tons to do) choose another facility. i checked with consumer is report when we got back to dallas and sure enough all sheretons are rated very low as far as value goes and the number of problems encountered.',not_happy
id26268,' i have stayed in several hotels in san diego and this one was one of the top on my list! excellent service clean and great location.',happy
id26269,' we stayed one night in chicago and chose the conrad hotel. the rooms were beautiful and we loved the large bathroom and shower. complimentary water in the rooms plus great toiletries and extras like cotton swabs and mouthwash make you feel special. there is complementary tea and coffee in the bar in the morning plus a sunday tribune if you want one. complementary wireless everywhere. all that stuff adds up at other hotels and it is nice to just check in and have everything you need at your finger tips. the hotel lobby is on the -th floor and you can walk through an indoor connection to the shops at northbridge which has a beautiful nordstroms and tons of upscale shops. we had a great time.',happy
id26270,' just completed my stay at sofitel los angeles. arrived in the rain politely and professionally greeted by valet and doorperson. fast easy efficient. the hotel is located on the corner of beverly blvd - la cienega blvd between beverly hills and west hollywood. the beverly center with all kinds of stores retail and shops including macy is bloomingdales etc. is right across the street and cedar-sinai medical center is a - minute walk away across the street. much shopping in the area local streets and nearby beverly hills is a short cab away or can be easily walked for those so inclined. the club and bar scene in west hollywood is just a short cab-ride away. can easily walk to these places as well. many other stores retail adventures restaurants and eating places are easily within walking distance. park your car with the hotel valet and walk most places. much easier and much more simple. takes a lot of the hassle out of everything if you are new and do not know the area. fun to walk around and explore the area people watch shop etc.. check in was quick and easy. i was amazed that before i knew it i had my room key and was ready to go. boom!!@@## my room was basic but very very excellent well appointed clean neat impeccable. a great place to just lay there and watch tv. read a book or magazine have room service or do nothing after a long difficult day. no noise quiet great view. bed very comforable big very cozy. -- lcd tv desk and chair walk-in closet and shower. no tub. loccitane amenities. i was super impressed. great job. great business center for email access and internet. efficient well organized excellent top of the line equipment. i ate breakfast every day at norms on la cienega and ihop on santa monica blvd. both of which are a short walk from the hotel. la cienega as well as santa monica blvd are full of hip cool trendy shops and restaurants. great people watching. had a blast. i also had dinner every night in the restaurant. bottom line outstanding in every respect. outstanding. i did not want to waste time going anywhere else. outstanding service presentation value atmosphere and hospitality. outstanding. outstanding. they made me spagetti with meat sauce several nights which was just as good as my own if not better. i also asked for help from my server for a desert recommendation every time and they were bang on every time. i had what they recommended and wow !!@@## was it terrific. outstanding beyond belief. outstanding. i took several of my business associates to the restaurant while there and they were very very satisfied. could not be better. management guest relations conciere bar and restaurant staff nothing short of top of the line. highest recommendation. highest recommendation. check out was quick and easy. check it out.',happy
id26271,' myself and my husband recently returned from a - night stay at this lovely hotel. everything was just perfect but if i had to say one minus it is maybe that it is not as close to times square as it could be. the rooms are very big for nyc hotel rooms housekeeping was exceptional staff are all very friendly and polite. my husband said it was the best hotel bed he has ever slept in! definitely join the select guest programme it is worth it for the free internet access and morning coffee! concierges were all very knowledgeable and helpful. if you want a great hotel then do stay here!',happy
id26272,' i live in boston and had to stay here for - night while i was doing some home renovations. the hotel is in the best possible location in boston. in addition to its great location the hotel has great bars nightclub and restaurant that i frequent as a local. the staff was very friendly when i checked in my reservation was for a standard room with a guaranteed upgrade to a king deluxe if available. unfortunately the upgrade was not available and i was assigned to room --- this was the smallest room i have ever stayed in smaller than the hudson in nyc smaller than a cruise ship cabin. luckily i was alone there was no way it would have worked for - people in addition to the tiny size of the room the furniture was to much and way oversized i could not move in the room without banging into something. other than the size the room was tastefully appointed and quiet. this is a great hotel but i would make sure that you book an upgraded room.',happy
id26273,' attended our sons graduation from bmt @ lackland air force base july ----- ----. our hotel stay was great. the staff oh so friendly! with all the activties taking place this was the perfect location and price too. incredible value & location.',happy
id26274,' sheet thread counts? mini bar? movie channels? potpourri? time and temperature projected on my ceiling? bath soap in wrapping paper fit for a mother is day present? no frilly accessories needed for me thanks. my first stay at the dolphin last week before a -am flight was comfy. clean & firm bed a clean bathroom with hot pressured water wifi internet quiet sleep and morning coffee available are all that i need in a room. dolphin provided all of that a wakeup call and an airport taxi call. many would describe my room at the dolphin as spartan college dorm style. i dont spend much time in my room when traveling. there was plenty of service from the staff. that included answering all of my questions via email when i was selecting my room as well as doing their best during my brief stay. ilikeit and will be back for my next early morning flight out of san diego.',happy
id26275,' i took my teenage daughter to nyc for a visit and was a bit concerned about safety but this is the place to stay if you want a hotel within walking distance of theatres restaurants and shopping. it is just a few minutes from broadway and if you plan on using the hop on-off bus you can purchase tickets around the corner at gray line very convenient. i felt very comfortable in this area and really had no safety concerns. the belvedere is a lovely hotel with a great staff very efficient and friendly. i would definitely stay there again.',happy
id26276,' i stayed at the hotel monaco for - nights in august. it was a last minute getaway and priceline booked me at this hotel. i was grateful because it looked really nice from the website. it was also in a great location! the front desk staff was very friendly when i checked in. i loved the outside of the hotel which i was told used to be a post office. the inside decor was great also. upon entering the room i saw that it was going to be the tiniest hotel room i have ever stayed in. i also noted that none of the pictures on the website depicted any rooms that looked like this. there was barely enough room to walk in between the foot of the bed and the bathroom wall. the desk was also tucked around the built-in bathroom in a tiny little nook. i wasnt very bothered by the size though because i wasnt planning on being in the room too long. i also spent a lot less on the room using priceline. if i had spent full price i would definitely be bothered. i did like the decor of the room. the shower was great and i thought the bed was very comfortable. im a light sleeper so i always appreciate that. i didnt eat in the restaurant but noticed it was pretty pricey. the location is absolutely wonderful!!! it is only a few blocks from the mall. ive used the metro before to get around but i didnt have to on this trip. because of that im not sure if there is a stop that is close to the hotel. there are plenty of stores restaurants etc. in the area. (starbucks and cvs are right around the corner) i went during restaurant week and had a very nice dinner at zola which is across the street. all in all i would definitely be to go back to this hotel if priceline puts me there but i would never pay full price for the room i had.',happy
id26277,' excellent all around service from staff. especially delighted with experience with estella estrada. she was very attentive to my family and i and went out of her way to make sure we had everything we needed. she was exceptionally pleasant polite friendly and really made us feel at home. thank you!!',happy
id26278,' this property is outstanding! one of the best ich hotels i have ever stayed at due to the professionalism knowledge and hospitality of every single associate i encountered in my stay. this group of people really have an understanding of their guests and know how to make them feel that they are mindful of their every need. the level of service does not usually find its way into a ich hotel (although they do deliver a good and acceptable product in their chain). the best! i would recommend this property to anyone that is visiting austin or within reach - it is worth the trip!',happy
id26279,' this hotel has a fantastic location and the wiev over the city from our suite was superb. i just cant wait to go back. the service was spotless and the hotel was just beautiful designed. if you want luxury you have to go trump soho is dosnt get any better.',happy
id26280,' i called st. botolph is at the last minute and got a great rate to stay for my three night business trip to boston. i had a one bedroom suite on the lower level (room ---) and was very with the entire experience. the kitchen was nicely appointed and veyr handy especially considering that a shaw is grocery store is a short walk away. the furnishings are sized to the small rooms but are comfortable. the lighting is all adjustable and not the typical hotel room lighting. the fireplace pilot light was not lit when i arrived but it was fixed quickly after that and it operated without problems during my entire visit. the hotel offers wonderful privacy without sacrificing service. the breakfast provided is light but with a kitchen of your own it really doesnt present a problem. the location is convenient to the shaws and the t-station not to mention a ---- right across the street. i will definitely stay there again when i travel to boston.',happy
id26281,' wonderful new hotel that opened in april ----! we stayed one night in may in the spa king room and it was a very nice room it was spacious beds were comfynice decor and the spa tub was larger than i expected! staff was friendly and service was great! we hade a great stay at hotel palomar and we will definately be going back!!',happy
id26282,' the day after the hurricane struck leaving manhattan below --th street without power water wi-if -g and phone signal. i walked up to the eventi hotel on -th avenue around -pm they had power a phone signal and water from my apartment s few blocks away i didnt. i asked for a room they had none fair enough. but i then asked if i could plug my phone in to make a single call as i had no way of charging it at home. the doorman absolutely refused. i clarified that i didnt want to charge the phone merely make a single call. once again stony faced refusal with no explanation. i wasnt rude or aggressive im a smartly dressed brit in my mid --s. so anyone who is admired the friendliness of staff at the eventi on sites like tripadvisor should appreciate that the smiles disappear if theyre not taking your money and whilst the rest of the city is working together in the time of crisis they stand out as an outpost of snobbery and selfishness.',not_happy
id26283,' i booked a riverview room as recommended by several of the reviewers below. when i got there i found out that those rooms were overbooked so i was upgraded to a suite so i cant judge the quality of the standard rooms. i found the service to be very good. this hotel is a bit out of the way from the downtown core but it shouldnt be a deterrant. after all the parking is free and relatively secure. there is a few places to walk to (andrew is on the corner is a good pub with local beers).',happy
id26284,' this hotel was a total find. price was right staff was extremely kind and helpful. location is not super close to metro but within an easy ---- min walk. we had a - year old and a wheelchair-bound family member and had no problems getting around. rooms were really large and recently updated. in-room honor bar and fridge had all sorts of goodies...candy munchies soda beer wine...pricey but available if youre desperate! restaurant and room service menu is pretty limited but the food is great and the service is outstanding. area is very safe we felt comfortable out at night. -- minute walk to white house on first night...gorgeous! this is not a - star hotel it is not brand new it doesnt have every available amenity. but it is perfect for travelers looking for a clean safe friendly inexpensive place to stay while visiting d.c. we totally enjoyed our stay at the rouge and would definitely stay here again.',happy
id26285,' the outside appearance of the hotel and lobby were fine; however once i entered the room it smelled like it had been disinfected with formaldehyde. the odor was so strong that i was afraid it was going to make me sick. fortunately i only had to spend six hours sleeping in the room and no more. in order to sleep i had to cover my face to keep from gagging from the smell. in addition the morning of my leaving i witnessed the hotel front staff arguing with one of the guests regarding her lost key. based on what i overheard the room was not in her name and she did not have any id and i would understand why the hotel would not want to give her a key. however the front desk staff could have waited to berate the woman until after he was done waiting on the guest he was waiting on. the only good thing about the stay was that i wasnt killed in the process of staying there and the ride to the airport. the man driving the hotel shuttle to the airport was the most pleasant of my experiences at this hotel but unfortunately that is enough to convince me to ever stay at this hotel again.',not_happy
id26286,' after reading many many reviews of this hotel we decided this would fit our needs...and that it did! it was within our budget (under $---) and in midtown which was a good base for everything we wanted to see in the city. the easiest way to sum it up is: pros: right down the street from the #- line subway (which goes to grand central which allows you to connect to various other lines) cafe next door allows for easy start for breakfast room gets very dark if you are in the back we faced a brick wall so not a whole lot of sunlight came in (this is both a pro and a con) great for sleeping and no noise at all! shower had good water pressure had hairdryer also mini fridge in room was great for storing water-soda a couple blocks down there was a cvs and walgreens which was good for getting snacks-drinks for the room cons: poor lighting much like an office we almost always used the lamps no view at all we faced the back brick wall... but no one goes to nyc to look at it through a window! only one elevator which made it slow large pipe in bathroom although it was covered i still found it a bit odd so yeah all in all it was a good basic hotel. im not sure if i would stay here again but for what we paid it was good the first time through. the area surrounding is alright down the street is the korean way which is filled with korean shops restaurants and... pinkberry! they have great frozen yogurt and cereal toppings! if you want to do nyc cheap but not stay at a dump then this is a good place to start.',not_happy
id26287,' would recommend the waldorf=astoria in new york new york for anyone who wants to experience not only the old world charm elegance and beauty of this one block historic hotel between lexington and park avenues --th and --th streets but the wonderful food decor and excellent service of the staff. we had the opportunity to celebrate my parents --th wedding anniversary there and enjoyed the expertise and professional service of the various departments from sales events guest services housekeeping and room service. it was a wonderful experience for everyone in our family and the courteous and friendly nature of the staff hotel wide made the time we spent there even more wonderful than just the hotel itself. if you have not had the opportunity to stay at the waldorf=astoria in new york city i would highly recommend it even if you are a new yorker.',happy
id26288,' i planned a beautiful weekend for my boyfriend is birthday in november at the hotel monaco in baltimore because it looked lovely on the website. i was very excited because it was the first time i had done something this nice for anyone and me and my boyfriend were getting very serious at this time in our relationship. upon arrival we were not aware of the valet service or the check-in process period. so we pull up in my -- chevy and the valet drivers just ignored us and proceeded to serve the lexus truck parked in front of us. noticing the process i had to get out of the car go to the inconspicuous front desk to check in (it was on the second floor and i didnt know because no one told me what to do or where to go) get my room key and then tell the valet drivers hey...were staying here. once they realized we were guests they were very helpful and getting to the room was a breeze. strike -: once to the room there were dishes in front of our door from previous guests. the bell hop told us that it would be taken care of probably later on tonight. ok no big deal. later i checked my bank account because i had reserved an expensive dinner that same night; just wanted to be sure that i could cover it. unbeknown to me because i used my debit card the hotel charged me for two nights two days of valet ($---day) and incidental fee of quite a bit of money totaling: over $---...leaving my account unable to pay for the dinner. now i was under the impression that my card was to confirm my reservation and i would pay at the end; regardless of what i thought it sure wouldve been nice to know how the money process works when using a debit card vs. a credit card. the woman at the front desk did not tell me anything. my boyfriend ended up having to pay for his birthday dinner and every meal we ate during that weekend. i had never been so embarrassed in my life. strike -: since we were guests in the hotel we figured that dinner in the hotel restaurant would be our best bet. little did we know the restaurant works on a reservation process...meaning if you dont have a reservation youre probably gonna have to wait forever or eat at a awkward table with strangers. we ended up eating with strangers that night which ended up being a pretty nice experience but not one we were planning to have. for the over $--- they took from my account without telling me i personally feel that priority should be given to hotel guests at the restaurant. strike -: we went to breakfast around -:-- the next morning leaving the please service sign on the door. when we went to breakfast which was included in the room fees i presented the little tickets which entitles us to the continental breakfast to the waiter downstairs. he was very polite and informed us that we could sit anywhere in the restaurant we wanted as he pointed upstairs. we went ahead upstairs since we ate downstairs the night before. we made our plates sat down and began eating when another waiter came up to us and asked us to present our tickets yet again. of course i didnt have it anymore because i had given it to the waiter downstairs. it was quite an insult to see this waiter go downstairs and verify that we indeed had tickets and werent just moochers. just a little side note not only did we eat the included continental breakfast we ordered actual breakfast too. strike -: when we got back to our room about two hours later our room had not been serviced. this was not a big deal to us so we left the service sign up and would just move out of the way once the cleaning staff arrived. it wasnt until it was dark outside and we were out of clean towels that we became irritated. we called the service line to tell them about the service-towels and oh by the way...the dishes still sitting outside of our room. - hours later we received towels. after dinner that night (around -:-- or so) the dishes finally were picked up by a staff member who looked like he was the only one servicing all of the rooms. (we had seen him on other floors when we went for a walk around the hotel earlier that day) strike -: the final day we got our things together and prepared for breakfast and checkout. since my boyfriend needed cash we decided that i would go pick up the breakfast tickets while he got the cash and we would meet up at the restaurant for breakfast. after i got the tickets i went downstairs and was approached by one of the young men who works the front door. he said verbatim damn...what is yo name?? shocked and a little scared i said my name and that i was here with my boyfriend. he said he didnt care and continued to hassle me. i literally had to run and hide in the restaurant for him to leave me alone. the resolution: once we got to the front desk to check out the concierge asked us how our stay was. we looked at each other and said where do we begin?! i told the concierge everything. he listened to me intently and was pretty shocked about how we were treated. he wrote down everything and resolved to refund me the full amount of our stay only charging us for taxes and miscellaneous charges which totaled $-- total. this was a great resolution for our stay and i was pleases with the outcome. i took my boyfriend shopping with the money instead but it was not what i originally planned. the aftershock: i checked my account to ensure that the hotel actually did refund me. to my surprise the hotel reactivated my parking fee and took out an extra day of parking ($--) the next day! i had to call management to have them deactivate it and give me my money back. all in all the hotel is beautiful...absolutely gorgeous. almost breathtaking; but the service trumps all of that beauty. i have told all of my friends and co-workers about this and told them to never stay there. this is quite unfortunate because i can tell that a lot of hard work is spent on this hotel.',not_happy
id26289,' great location for business near love field. fairly new hotel. comfortable rooms and clean. desk staff very helpful. hot or cold breakfast included. snacks available and some food but plenty of places in dallas for dining.',happy
id26290,' the hote property is really nice. rooms are only average. if i could afford it and stayed here again i would stay in one of the cottages. the gym is average and does offer classes. downside is it is not walking distance to anything. food is ok but i didnt eat in wrights which i heard from a colleague was really good. room service fees are exorbitant probably because the grounds are so spread out. i like having options for the various pools. i did notice the pool areas around smaller pools were not straightened even by the next morning. towels still crumpled on quite a number of chairs. hotel room doors make a lot of noise when they are shut so dont count on a mid day nap.',happy
id26291,' my husband and i stayed here for one night on august - ----. we pulled up and immediately the doorman (who was incredibly friendly and helpful) helped us with our bags to the hotel. when we asked about a nearby parking garage (given the steep $-- overnight valet parking fee) he directed us to a garage literally up the street (sutter stockton garage) which offers overnight parking for $--. so i would recommend dropping off any luggage at the hotel first and then parking the car at the garage. the front desk was efficient and friendly and offered us free bottled water upon check out (for our walk to the giants-phillies game!) they also let us store our bags there after checkout which we picked up on returning from the game and picking up our car from the garage. we went to a giants-phillies game the next day and walked there (about ----- minute walk) with easy directions from the doorman (i wish i remembered his name!) you are in union square so there is plenty to do - lots of restaurants close to chinatown and tons of shopping. the elevators are currently being renovated at the hotel so be prepared for somewhat longer waiting times than you may expect. i booked through expedia and paid about $--- for the room (california room with king bed). the room had a comfortable king sized bed one nightstand a desk (next to the bed) with chair an armchair and combination tv stand (with flatscreen tv) and minibar. the minibar had a nespresso machine with good espresso pods two bottles of water (i think one is complimentary) snacks (potato chips nuts etc.) and minifridge with various juices sodas alcoholic beverages etc. the linens were soft and good quality and the room was pleasantly furnished and decorated albeit a bit small (but comfortable). the bathroom door was a frosted glass and wood sliding door the bathroom itself was spacious and tastefully done. the shower had excellent water pressure and the molten brown toiletries were great. there is also a nice closet wall with shelves a safe etc. on the opposite side of the bathroom. the room was very quiet except during the afternoon on the first day when there was a protest-demonstration going on the next block over. they offer a choice of complimentary newspapers delivered to your room in the morning (we opted for the nyt). we have stayed at the hotel diva and the hotel california (next to millenium restaurant) and would choose the taj compton again and over those other hotels. the service was fantastic and everyone was quietly competent and incredibly helpful. the hotel is on the smaller size and a lovely oasis in the city and ideally situated for many activities! we also stayed the following three nights at cavallo point outside of sausalito if you want to check out that review as well!',happy
id26292,' we stayed at this hotel for three nights in june and thought this hotel was fantastic. the room was small compared to what we were used from the rest of out trip but had everything we needed. the free breakfast supplied in the morning was fantastic and just what you needed before a long day walking around ny. the free tea and coffee available --hours a day was also great as this place was the first place which supplied us with fresh milk after - weeks in america. this hotel is has a subway entrance just near by which can get you to just about anywhere.penn station is within walking distance which is great if you arrive in ny by train (as we did). macy is is on the corner and the -th ave is only a block away for some great shopping. the empire state building is just around the corner. we found the staff helpful and polite. we made the mistake of spending our other - nights in ny at another hotel to reduce the cost but wished we hadn’t as the metro hotel was fantastic. i would recommend this hotel to anyone who is looking for a comfortable place to sleep when exploring the big apple.',happy
id26293,' right in the middle yet quietish street free breakfast (lots of cheap carbohydrates - always a pleasure in new york) good quality toiletries tea and coffee on tap a little bar attached with decent food and not too bad prices hotel not too big and friendly staff...we would stay again!',happy
id26294,' i received a complimentary upgrade to a larger suite and it was lovely. great location for walking to museums reasonably priced for that location and helpful staff. i would stay there again.',happy
id26295,' i really liked the charm of this hotel - it is in an old building with small elevators grand staircases and fireplaces in the rooms. the rooms are not large but i also wouldnt say theyre small for manhattan (especially at this price point). the only complaint my husband has is that the bathroom door is really thin so you can hear everything. a really good value for its location. i would stay here again. i got the hotel for $--- with taxes on priceline.com',happy
id26296,' i was rather apprehensive of my recent stay after reading the negative reviews. i must say the service food and room were excellent. the room was very clean the sheets were almost brand new. the bed was very comfortable. it was very quite being a saturday night stay. the continetal breakfast consisted of cereal coffee orange juice fruit danish toast and bagels. i was very with my stay nothing like the reviews previously read. mary',happy
id26297,' perfect location you can easily reach times square and the hotel is in centre new york and has a nice view on the empire state depends wich room you got. the room i got was dirty very dusty. the bathroom was dirty the rooms were small. th reception staff were rude and unpleasent . had to wait -- minutes till elevator arrived at my floor. and most important no wifi access.',not_happy
id26298,' our room was quiet clean and the staff were nice! the property had beautiful flowers. a great place for families off the beaten path. very close to seaworld and ocean beach.',happy
id26299,' although the newton is far from a luxury hotel it remains a best value selection and one i would offer to those seeking a real new york experience and want to afford seeing a show and eating out. if you book hoping for a full four star hotel at a bargain...not here if you seek a very clean well thought out room in a bustling real new yorker (read non-tourist) area with a helpful staff. then this is luxury indeed and with your considerable savings you can dine in style in the area is great restaurants...far too many to name here... the diner next door though is a gem and very handy... i live in ny nearby and put my friends and family here and that should say it all...with the subway across the street access to all ny is just a hop-on away. if you need more then we also booked into the newton when we moved apartments and needed a place during the change over...we stayed for over a week. the rooms are on the small side (who stays all day in the room in nyc??) but well provided. i really like the refrig that is empty so you can actually use it!!! and there is a microwave!! yea!! if you select a private bath it is well done and clean! the closet (in our room) was deep enough to hide the suitcases and had a light (again well done).',happy
id26300,' i attended a professional meeting at the renaissance recently accompanied by my wife. the first impression of this property is impressive the lobby is beautiful and the staff are very attentive and continued to be exemplary throughout our stay. arriving at our room was a bit of a disappointment.the room did not have any major flaws it was just extremely outdated. the carpet was stained the furniture was in good repair but very small for the size of the room and was somewhat worn. there is no internet service which is unusual for a luxury sight or added amenities such as a microwave or refrigerator. the bathroom was stocked with just two sets of towels and the toiletries were limited to basic needs. public rooms are in good order again just very dated. there is no complimentary breakfast and the buffet did not impress we choice a restaurant off property. this hotel is not a good choice for tourists it is a thirty dollar cab ride to the downtown entertainment area of austin. there are very good restaurants in walking distance of the hotel but not much entertainment options or nightlife. the staff is the strongest asset of this hotel they were very helpful and kind. the facility is not bad its just dated. for a business meeting this is a cost effective choice. i would not recommend the renaissance for a romantic getaway or for a vacation destination.',not_happy
id26301,' this is a great place to stay. we have stayed here several times and will stay here the next time we visit the denver area. super location!',happy
id26302,' great location right in the center of shopping and everything else. omar and the rest of the staff provided the best service you could ask for. this place has character. the beds are very comfortable. this place is every bit as good as the reviews on here claim it to be. you will not be disapointed.',happy
id26303,' i have stayed in many - star hotels some of which of the sheraton chain. this was terrible awful smell in the hallways bad smell in the room ice machine noisier than an airplane engine. the joints between the frame and the glass of the window were done poorly with the result that the window was noisy.',not_happy
id26304,' we received a great price on travelzoo for this hotel so jumped at the chance after having a hard time finding accommodations less than $----nt. we had a great view from the --nd floor window and the room itself (corner room) was very nice with a comfortable king bed and marble bathroom. the room was large for nyc standards and we literally had to force ourselves to leave the cozy confines of our room every morning. of course the location is key if you want to be in close proximity to times square rockefeller center st. patrick is cathedral empire state building shopping on fifth avenue theaters and central park to name a few attractions within walking distance. the bell-hops concierge (very helpful with suggesting restaurants and making reservations for us) and maid service were professional and helpful and added to the overall experience at the millennium. we would definitely stay here again.',happy
id26305,' my wife and i stayed at the yotel in new york for - nights in september ---- stopping over before heading to hawaii. i really cannot stress enough how impressed i was with every aspect of this hotel. it is nicely located on the west side of midtown only a - minute walk to the times square area. first impressions count and my first impression of this place was very positive. the lobby was funky modern spotlessly clean and smelled amazing :) the check in staff were super nice although were hardly needed them such was the ease of the self check in process. from the lobby you ride the elevator to the -th floor (mission control) where you have a consierge desk eating area beautliful outdoor terrace and access to pc is. this is also where you find a second set of elevators which take you to the floor your room is located on. the rooms were a mirror of the lobby: clean funky futuristic modern and for the space very well designed. the bed which folded away to a sofa at the touch of a button was super comfortable. the bathroom area was spacious and the shower was excellent. the sunday brunch here which is held outdoors on the terrace is popular a bit of a scene and good value so maybe worth checking out although not so good if you are looking for some quiet time. having stayed in the city several times over the years the yotel is is easily the best hotel i have found in terms of value and comfort in this price bracket. it has made my life easier when planning future trips to the big apple because now it will be my goto selection in terms of hotel. i only hope that before long there will be one in every major city thus saving us all the hassle of finding suitable accomocation on a budget.',happy
id26306,' hotel review # --- hyatt embarcadero my travel style: if possible i try to stay away from business hotels and strongly prefer resorts that resemble the four seasons aman and oberoi but try to find similar properties at lower cost. i seek out the “wow” experiences and i encourage you to view hotels i have stayed at and their respective reviews (by clicking on my name). location: excellent. more quiet than union square and just -- minute walk or - minute cab ride away. the farmers market is across the street with some nice options for meals. pier -- is about a -- minute walk from the hotel. type of room: concierge level; upgraded room. bed-sheets-pillow: very good but not dreamy. sheets are of good enough quality but they could have been better. pillows are very nice down. lighting: room is a bit dark even with all of the lights on and the bathroom is better. bathroom-shower: shower door doesn’t close well water pressure is medium with consistently hot water pressure. mirror in bathroom has a tv in it that blocks most of the mirror for shorter people. the fan in the bathroom will not turn off and it’s a bit loud. toiletries: nice may be worthy of taking home. cleanliness: room is clean. a-c: quickly gets the room cool but it’s definitely louder than average. closet space: more than average and two people may be able to pack most items. style of room: newly renovated room still looks like it could use an upgrade. some of the décor are peeling off the tv is out of place and the ceilings are low. also the view is somewhat blocked by the concrete on the outside of the building. common area: not impressive. looks like an embassy suites from the --s. fake plants line each level. the tiled flooring is old and the carpeting in the hallways are some of the ugliest i have seen in a hotel. quiet-morning light: room was quiet but the a-c and the bathroom fan were a bit too loud. also the mini-bar was beeping all night and kept me awake until i unplugged it. food: room service caesar salad was ok and a drink at the bar was not good.. tv-internet: many channels on the flatscreen tv which is a very nice size for the room. didn’t use the internet but it is available at a charge. service: staff was not impressive as many requests were not delivered and a few issues went unresolved. summary: the location is very good but just across the street is a much better hotel vitale. i would suggest staying there. the best feature of this hotel is the nice view of the water the the concierge level has an outstanding view of the bay bridge and water which makes for an excellent place to hang out after a long day of walking. i still think the best hotel is the st regis. if you are looking for nightlife i would suggest staying at the hotel monaco or in that area. shopping is best at union square (which is also walking distance from monaco area). there are definite better hotels to stay at so i wouldn’t recommend this one unless the price is right.',not_happy
id26307,' stayed at the hard rock san diego for four nights. this is not your standard business hotel. rooms have a modern hip feel. staff members are casual but extremely friendly and helpful. location is outstanding - right in the gas lamp district across the street from the convention center a block from the baseball stadium and close to the bay. excellent restaurants abound. a very unique property. we thoroughly enjoyed the experience',happy
id26308,' i am active duty coast guard and had to stop in jacksonville for transmission repairs. the repair place was only a block from two motels. i wont name the competitor but the super - was the better value had nicer rooms and a wonderfully warm staff. the competitors employee was rude and thought i was crazy for asking for a military discount. i spent a lot of money for transmission repairs but fortunately did not have to for the three day (jun -----) i spent at the super -. thank you hadley atash and jay for suck a wonderful stay.',happy
id26309,' our family rented - rooms for - nights and didnt realize we would be getting suites; worked out perfectly. we had - rooms together (no connecting door) with myself and mom in one room and my sister her daughter and - grandkids in the other room. plenty of room in the living room with a comfy couch and chairs w-desk there is a hall to the bedroom with the bath and kitchen area in it and then a quite large bedroom with - beds. we had a wonderful free hot breakfast each day free drinks and popcorn in the afternoon and free dinner each evening (dinner wasnt fancy but the kids loved it and it was ok for adults). fiesta and sea world are not very far away and the shops are great - my niece and i got pedicures one day. there is a cracker barrell not far down the road where we ate one evening. great vacation and would definitely stay here again. manager and staff were great and very kid friendly.',happy
id26310,' great location but help is a premium when trying to contact the front deskconciergedirectionsetc and the new elevator system is not user friendly at least for us',not_happy
id26311,' we stayed at this hotel with our family to celebrate my daughter is --th birthday. i am not sure what some of the other reviewers were hearing we didnt hear a sound when we were in our room. we were on the --th floor with a great view of time square. we found the hotel to be clean quite and the elevator system to be very fast and user friendly. the valet parking was a great plus for this family vacation. everything from the theater to central park were within walking distance. it was easy to mingle on time square and be in our room minutes later. we are already planning our next trip and this hotel will be our first choice on the next trip. i have stayed at over -- hotels in nyc and this is by far my favorite. all of the staff went above and beyond to make our stay outstanding. we arrived before checkin they took our luggage and called us on our cell phone when the room was ready. gave us freedom to move around the city before our show.',happy
id26312,' this is an outstanding hotel. service is impecable and the location is ideal. we enjoyed everything about this hotel including the food which was wonderful. the breakfasts are large portioned and we could share them. i didnt rate the spa or pool because we didnt see them. not enought time.',happy
id26313,' the doorman-valet was very friendly. greeted us right away and helped us with our luggage. check in was quick and easy and when we got to our room the luggage was just arriving. we all know that is unusual! had a small problem with internet called the operator and the engineer was there in minutes. problem was on my end but he was polite enough not to mention it. overall great experience.',happy
id26314,' i know im going to the lone descenting voice here but i was really irritated by my experience at the andra. i have never checked out of a hotel early in my many years of travel. i booked a room at the hotel andra almost - months before we went to seattle. i booked directly through their website for a room described as - queens or - king . i made a note in the reservation that i wanted the - king as i was going with my boyfriend. when i got my confirmation via email it said - queens but the note was on there about the - king so i didnt worry about it. when we arrived i verified with the front desk agent that we were indeed getting - king not - queens. he said only the - queens room was available. obviously we did not want to spend our vacation time sleeping in separate beds. the only thing available with - bed was a queen. in other words we were downgraded. there was no offer made to lower our rate though. i blew it off at first because we had received a great rate anyway. after we spent one night in the room we were both miserable and grumpy with each other. the queen bed was just way too tiny after being used to a king at home and the room itself was also incredibly small. the bathroom was hardly big enough to turn around in. and our view? construction and another apartment building. i complained to a manager who said they were completely booked so there was nothing he could do. we went back to our room looked online and were able to book a much nicer room beginning the next day (we were in town for - nights). i told the manager i was going to check out the next day. he told me id have to pay a $-- cancellation fee! when i balked he said hed have to talk to the reservation manager to get that waived and hed call me in the morning. we checked out and i told the woman at the front desk that i did not want to be charged the fee. she said ok and didnt charge me. so this was the only positive part of the experience. the reservation manager never called me. aside from all this i still wouldnt have liked this place- the neighborhood is really sketchy even though there is a bunch of nice restaurants. we got asked for money every time we walked out of the hotel. as a side note the silver cloud inn at lake union was amazing for the same price (large suite free breakfast free wifi).',not_happy
id26315,' ive been at the helmsley park lane one year ago august ---- with my girlfriend. i meant to write this review right away when all my memories was much more fresh but time slips away and already an year has gone. i am italian ive travelled all around europe but this was my first time in the states. ive chosen this hotel partially based on the tripadvisor reviews but some of them wasnt so spectacular and that worried me a little. all my concerns vanished when i first set foot in the hotel is lobby. then after the elevator brought us to our --th floor and the room door opened it was nothing less than a revelation. the room was so big we could have play tennis in it. our king size bed was extremely confortable but the best part was the view from the giant window ill back on this subject in a sec. the hotel is on the --th street between -th and -th avenue. that means that youre not just close to the center you are the center. if your room is on the park side the view from the window is stunning. we could have spend all our -- days just watching the park from the windows and they wouldnt wasted. i can only imagine how amazing the view can be from the rooms of the higher floors. the room was elegant old style (a part from the big lcd tv screen) and we liked that the only little problem was to understand how to turn on and off the lamps it took few minutes. the service was excellent i could mention many things on this subject. anyway we didnt have our breakfasts in the hotel we preferred to eat here and there around the place there is a lot of choice (and i love cheesecake!). first morning we went to sarabeth just few meters from the hotel. it was a nice one but a bit expensive. as i said the position is the best you can have in the city. of course the place is big big big so youll need to use the subway and there is a stop very close to the hotel within a minute walking distance. one warning that doesnt have to do with the hotel: dont trust the photography store that claim they can give you amazing stuff with sensational discount (like --% or --% off.... only for today! then you come back the day after and the sign is still there of course) there are quite a few of them around the place and theyre absolute cheaters. look for serious dealers for example there is a b&h on the -th avenue (between --th and --th street) which we found absolutely amazing. so a dream stay in the most stunning place in the world i just cant wait to come back and i already know ill be back at the helmsley park lane hotel i cannot think of better choice!',happy
id26316,' the tremont is old and needs to be updated and better maintained. but the location is great and the price was right for a long weekend in the windy city. also being in the hotel with ditka is as the restaursant was a big plus.',happy
id26317,' my family travels to ny frequently for business reasons. we stayed at the hotel in january ---- for two months. the front desk staffs are generally very nice. however several staffs in the house keeping department and several evening managers have the worst attitude and customer service. several times we put up the privacy sign outside of the door the housekeeping staffs ignored the sign and came in without our permission. in addition one of the evening managers talked to my family in an extremely disrespectful and demeaning manner. my family is experience is extremely unpleasant due to the manager is arrogance and attitude. its customer service is not what we have expected from a mid to high-end hotel. we received the worst customer service in this hotel out of all the hotels we have stayed in new york.',not_happy
id26318,' this was really not what we expected the floor in our room hasnt been cleaned prior to our arrival. the pictures on the internet show rooms that are much more appealing than they actually are in reality the bed cover on my bed had food rests on it... the breakfast is ok the pool was closed the only good things about this place are free wifi free parking and bus stop in front to easily get to baltimore without taking the car.',not_happy
id26319,' was traveling to sf for a medical appointment with my grandchildren and we walked into the room and walked out. the room smelled there was black mold on the curtains and would not have felt comfortable taking my shoes off. avoid this place as it is not suitable for small children the room looked worn the floors were dirty and there were poop stains in the toilet. hopefully the program that paid for this room did not get charged but i would guess that they probably still charged for the room. avoid this place!',not_happy
id26320,' this hotel was a great value for me and my family including my wife and two boys ages - and -- (when factoring in space in the room location etc.). all decent hotels in dc are relatively expensive but at this embassy suites you have a large living room area where the kids can sleep breakfast is included (and it is much nicer than many similar breakfasts at reasonably priced chain hotels; it is not the nicest buffet ever but the made to order omelets are very good there is granola oatmeal cereal bacon sausage muffins fresh fruit etc.) and you are in walking distance to the mall the white house chinatown etc. the staff was very friendly and helpful especially the concierges. the hotel was clean and the bed was very comfortable. the managers reception each day was ok; nothing great but the kids enjoyed having some chips and a soft drink when we got back to the hotel before going out to dinner. luckily we did not have the overcrowding problem many reviewers mentioned regarding breakfast. we were there - nights; tues and wed morning we were at breakfast relatively early and no crowd at all. thursday was a little more crowded but still no real wait for omelets etc. friday it was very crowded with a long line for the buffet area but we were lucky regarding the omelet line (like many sites in dc timing is everything; within a few minutes of grabbing my omelet the line was very long). my biggest complaint is that the ethernet cable is located in the living room area and they dont have another cable in the bedroom. knowing that many families stay at the hotel it would make sense to have a cable in the bedroom so a parent can work on their computer at night while the kids sleep in the living room. also i paid for - days of access (the $--.-- a day for a faster connection; $-.-- option was also available) for the room. my wife also had her computer and when we connected her computer we had to pay again. i called the desk and they said not to worry that they would remove the extra charge (it should be a per room charge not a per computer charge). when we got our bill they had not removed the extra charge. when my wife brought the bill to the front desk they immediately removed the charge. no harm no foul but the system should be set up so that if youve paid already any computer hooked to that cable should then work. if you stay there in the near future ask for a room not facing new york ave as there is a new hotel being built across the street. you can hear the trucks pulling in starting around -:--am and then a very loud drilling sound starting at -am. overall i would highly recommend this hotel for families visiting dc. i dont think you can beat the value or stay at a nicer hotel in the same price point. most other hotels with similar rates get you one relatively small room with two queen beds (or more common two full size beds). not very comfortable for a family of -. we had a king bed in one room with another larger room with a pull out coach bed table and chairs and small kitchenette area. the kids also enjoyed the pool. it is relatively small and only -.- feet deep but provides a nice change of pace for the kids after all of the walking during the day. parking is $-- a night plus tax but there arent really any better options nearby and you have in and out privileges. besides $-- a night is pretty common in major us cities. other than the included breakfast we didnt eat at the restaurant in the hotel so i cant comment on that.',happy
id26321,' an old and traditional hotel with unrivaled architecture. but everything that i read about the hotel regarding service and standard seemed excessive. have stayed at the oriental in bangkok that surpasses this hotel in all categories. sure the lobby was magnificent but it felt more like you were in a museum especially considering all the busloads of tourists who stood in the queue to check-in. the room was small and looked worn and tired could really use an update. no there really is better hotels to stay at when visiting san francisco.',not_happy
id26322,' we stayed at this hotel for - nights in august....we were upgraded to the concierge floor and had a very large room with a nice view. however the room was not cleaned well and was very dusty. on the second day we were lucky to get a better cleaning person. the location is great.....right on the water in so many places are walkable from the hotel.',not_happy
id26323,' we stayed at the executive hotel vintage court for two nights at early august. it is - blocks from bart powell station (union square). the overall experience was ok the bathroom is small the noise from cable car and local traffic can be disturbing if your room faces street side. one complaint is the unpleasant odor filled the entire room the smell seems to come from the carpet and old furniture. if you are very sensitive to this then go to other hotel or bring a candle with you.',not_happy
id26324,' this was a last minute trip to new york city with my sister to see evita. we decided to stay at the crowne plaza because it was close to the marriott marquis where evita was playing. i absolutely loved this hotel. we encountered caren heller the director of front office and she was extremely professional and very helpful during our stay. our view of times square and bed was amazing - never woke up once during the night (which i do several times at home). caren heller was so personable and had such a great attitude and her suggestions on where to go to eat and visit made our experience quite memorable. you cant beat the location and i would highly recommend this hotel and will definitely come back here again on my next visit to the big apple.',happy
id26325,' my wife and i stayed here for a few nights. cedarbrook was an exceptional hotel so much so that when we are next in seattle i cannot imagine trying other hotels. heck we might even go back to seattle just so we could stay here again. the staff is professional and helpful the rooms are elegant the architecture is a smart northwestern modern the copperleaf restaurant serves intelligent and delicious food and the grounds are a beautiful oasis in the midst of seatac. the little touches--like umbrellas for guests to borrow and free snacks in the common areas on each hallway--are huge pluses as well. oh--almost forgot the excellent and included breakfast. and the price was exceptionally reasonable. all that said i have one issue with cedarbrook: the wording on the various signs around the hotel. good heavens the prose. who writes these signs? please find someone else. the last time i saw english so amusingly abused was in china. the various signs scattered around the property were actually written so ridiculously that i took pictures of them as a keepsake. let is take one example: the umbrella sign. (im consulting the picture i took to be sure i get this right.) as a valued guest we invite you to utilize an umbrella to shelter yourself from nature is precipitation how many things are wrong with that sentence? -. as a valued guest modifies the subject of the sentence which is we --cedarbrook--not you --the guest. so the sentence implies that cedarbrook is its own guest. -. writing utilize should be criminalized. the verb is use. -. shelter yourself --verbose and florid but not actually incorrect -. nature is precipitation --it is rain! please just say that. -. no period at the end of the sentence. instead how about because you are a valued guest we invite you to use an umbrella to shelter yourself from the rain. or more concisely: we invite you to use an umbrella in case of rain. im certainly not mad--on the contrary amused--but please do think about rewriting your signs. if you do the grammarian in me will be pleased; if you dont ill simply take more pictures of the whimsically errant prose to amuse myself the next time im back.',happy
id26326,' stayed in this hotel on a business trip and after watching an nba game unfortunately the suns lost the game. anyway its a great hotel the rooms are big and clean the bed was very comfortable. cheerful and friendly hotel staffs. by the way the cookies taste good.',happy
id26327,' just returned form westin la cantera .. i was concerned after reading the reviews about this hotel but i was pleasantly suprised. the customer service at this hotel was outstanding!! i have traveled world wide and stayed in some of the best hotels the westin was a great hotel. the kids club was great... so much to offer for the kids. my boys - and - begged to go back again and again. i would absolutely return. we stayed in a junior suite and when i realized it was not going to be enough space for us i spoke with the front desk and they offered me the jr suite with a standard room attached .. at no extra charge!!!! fantastic my one and only complaint is that housekeeping really has to step it up. the room never felt as if it was really clean. on a daily basis the bed was made and towels were replaced other than that nothing else was done . the hallways definitely needed vaccuuming there was always dirty food trays from room service in the hall . never once were the bathrooms wiped down or the sheets changed (we were there - days) however they would repeatedly knock on the door in the wee hours of the morning to clean the room. i was very surprised at that especially since we usually stay at hyatts and have never had that experience. the staff there even takes the time to display my sons stuffed animals. they also ask when you would like them to come back to pick up your room service tray and to leave it in the room. westin should take note of that esp at --- per night!! that is my only complaint... other than that our stay was great and very accommodating. my husband repeatedly told me i had made a good choice in choosing the hotel great golf beautiful grounds and pools the food was very good as well . we truly enjoyed our stay and hope to return soon!!',happy
id26328,' a great ten day stay. super location for shopping sightseeing and dining. very impressed with the staff who addressed us by name from the first day. our room was spacious and had a balcony facing toward market street. the rates were extremely reasonable. i would recommend this hotel to friends (couples) and we will stay here again on our next trip to san francisco.',happy
id26329,' i cannot praise the lenox staff enough for the delightful time spent at the above hotel. nothing was too much trouble and it made our trip so easy. i travelled with my twin and - friends to celebrate our joint birthday and it was a resounding success. the boys at the door jason and the girls in reception could not have been more helpful. a special thankyou to deborah in reservations many thanks again',happy
id26330,' stayed at the sheraton towers marina for two nights - august -- and --. make no mistake this can be a very busy place. especially in august as folks make one last getaway before the start of school etc. we reserved a nice cozy room on the club level that had a fantastic view of the harbor and downtown from the --th floor. staying on this level also gave you free self parking and a very nice continental breakfast each morning. worth considering if you compare to their other room rates where these two items could run you an extra $-- to $-- per day. rooms were very quiet considering you are less than a half mile from the airport. the location is great - you are really only a -- minute drive from old town downtown sea world balboa park and other locations. two lowlights - check-in on a friday evening (about -pm) with only one clerk at the desk. it took forever - what were they thinking about staffing on one of their busiest nights of the summer! the other issue was the a-c in the room - it only runs on auto mode so it can be a real sleep stealer if you are a light sleeper. the staff was all very nice and the grounds are certainly pretty. we enjoyed our stay.',happy
id26331,' we just came back from a weekend trip with my - yr son husband mother and sister.the staff were very nice. the hotel was beautiful and clean. it was a busy weekend but that didnt stop us. they only downside was waiting for the elevator and that it was always jammed packed. my son loved the pool his favorite spot. the zoo was not far at all and for a round trip cab fare of $-- to national mall wasnt bad either.heres an execellent tip... if you are driving to the national mallyou can park on side streets if you get there before --am. i would deffinately go back and park and not pay for a cab fare.',happy
id26332,' stayed here four three nights and had a great time. hotel is connected to riverwalk and rivercenter mall so restaurants abound and close to alamo and other sites. the rooms are clean and staff is amiable to guests. parking is expensive $ -- but there was an enclosed lot across the street that charged $- all day and $-- with in-out priviledges. only disappointment was $-- for internet access.',happy
id26333,' great service very friendly staff they went out of their way (shuttle service) to drive me to my conference location back and forth very safe and clean rooms apparently it was recently renovated close by restaurant (many) the tv signal was poor and the air condition was loud other than that its excellent for its category as in or motel .. its not a hotel i would go back again',happy
id26334,' the location of this hotel is great for access but without the noise that can be associated with large hotels in busy areas (although we did have a rear facing room). the bar restaurant and room service charges are expensive as is the norm for this type of hotel but due to the location there is plenty of choice externally. the rooms are large and clean with a full selection of bathroom toiletries. the décor is ‘traditional’ which could be perceived to be dated. there is nothing unique about this hotel but that said it is certainly a very pleasant and functional place to stay and we would use it again if staying in san francisco.',happy
id26335,' ive stayed here several times when attending events at the great southwest equestrian center. the hotel seems to cater to large organized groups such as horse shows dog shows golfers team sports - which makes it feel very comfortable especially for a solo traveler. the breakfast is typical la quinta - yogurt bagels hard boiled eggs cereal fruit waffles. the front desk is friendly and helpful. there is access on the i--- frontage road as well as a road behind the hotel which allows access from highway -.',happy
id26336,' first class hotel. loved the layout of the spacious rooms...especially the well thought out dressing area outside the bathroom. other highlights: three flat screen tvs fireplace spa like tub and shower well stocked bar mood lighting turn down service. best thing about the waldorf is their outstanding customer service! they quietly make your visit perfect without accepting tips. great location that puts all other hotels in the area to shame.',happy
id26337,' my husband and i stayed just one night at the intercontinental september --th ----. he was taking a pilot review test at the santa monica airport. this location was very close and lovely. we arrived late at about --pm...and had to depart the next am...so i was not able to truly enjoy this hotel. we had a very low ta rate...and i think that is why we were giving a room on the -th floor in the back right over the entire a-c blowers & hvac system. it was so loud you really could not sit outside on the balcony. the bell desk and valet service was fantastic. the gym was very up to date with the newest electronic treadmills. the pool was quite and refreshing. the spa menu was appealing and offered many selections. i did have a latte while waiting for my husband and in the lobby bar it was $-.--. i dont know if that is normal for la but it seemed pricey. overall this is a lovely hotel that offers complimentary mercedes benz car service within one mile of the property. i would recommended this hotel in the future. ktr....',happy
id26338,' we stayed wed-sunday. this is a good location close and easily accessible to --- and the afb. i requested a --- suite because we had - people. the room we had was on the first floor away from the hustle and bustle but it was run down and in need of a make over. the kitchen was not stocked with dishes - we had to request a full place setting for -. housekeeping was lacking - only cleaning the bare minimum. friday night and all day saturday they had recovering addicts meeting and hanging around the hotel. gang bangers literally elbow to elbow with those of us staying at the hotel. the numbers were so great they spilled over into the parking lot. not a very reassuring feeling. i would ask the staff if they have plans for a recovery meeting while you are staying there before you book the reservation. you dont want your kids to be around this. the staff was very friendly.',not_happy
id26339,' this was a quick visit to seattle and we needed an airport hotel. the doubletree turned out to be a good choice. friendly and helpful staff in a well-maintained and expansive facility. the room was all one could ask for - roomy comfortable quiet and spotless.',happy
id26340,' nice hotel good service. marble bathrooms nice bath amenities. great walking location to restaurants in the cherry creek area. i would stay here again.',happy
id26341,' it was the location that attracted us to this hotel and we were blown away with the customer service that we received. the staff were all very helpful and friendly and went out of their way to make our experience a good one. the location as i said was perfect as it was just a quick walk to time square. would definitely return here.',happy
id26342,' growing up in the neighborhood and now no longer having my mother there where we use to stay the seaport inn has become our home away the manger mr moham has always been nice the staff very helpful the room always clean and not to mention breakfast great. my husband and family will continue to visit the location is great and parking around the corner convenient what else can you ask for when visiting the city. nancy m from massachusetts',happy
id26343,' we stayed here oct -- - -- -th floor and asked for a room towards the back of the hotel which from reading reviews was quiter which it was. room was small but had enough storage space which was an improvement from my last stay in les at a different hotel. bed was comfortable. the bathroom door was in need of repair very difficult to close (room ---). left a comment about that so hopefully its fixed now. breakfast was fine and enough to start our day. overall no complaints. would stay again.',happy
id26344,' great location for the money. pool was clean breakfast was great and rooms were clean...what more can you ask for? cheap cab ride to all the bars and clubs and places to eat. we stayed here three nights and visited all the notable sightseeing locations and yelpd a lot of good eateries. overall nice trip.',happy
id26345,' i stay at the sheraton downtown la at least once every two months for business. not only is the hotel in a great location for what i do but i am always greeted with a smile and welcome back. the hotel is always meticulously clean and the rooms are great. my last trip i was in need of some extra care and jason reyes at the front desk was phenomenal. he was so helpful and he genuinly cared about my circumstances. he went above and beyond his job to make me feel taken care of. thanks again jason for your extraordinary help and amazing customer service.',happy
id26346,' we had a fabulous time at the town & country celebrating my boyfriends --st birthday...the resort is very pleasant and our room was amazing. thank you to patti all your help making this happen and for the wonderful wine and basket of great cheese crackers and fruit. we are looking forward to coming back!!',happy
id26347,' we stayed here for a week in may and really enjoyed our stay. we had a lovely surprise that the bunk bed room we had booked was actually a more spacious room with two comfy singles with an amazing view of the hudson river and hoboken skyline. two large bottles of fresh water were provided everyday. the area of the hotel is simply amazing with gorgeous apartments and cafe is and bars dotted along every street. we walked everywhere from here! the old style of the hotel is unique and a lovely experience the staff uniforms are great! even though the bathrooms were shared they were spotless constantly being cleaned. we had a great time taking the free bikes out along the hudson river opposite and cycling to the brooklyn bridge and seeing the statue of liberty. a great place to stay at a brilliant price sure we will be back!',happy
id26348,' i stayed at the adolphus hotel on ------- to -------. i had the most amazing time staying in the hotel. the staff was excellent and very friendly. this was my second time staying in the hotel. the first time that i stayed in this hotel was last year when i attended the women of faith conference at the american airline center. i will definely tell all my friends and family to stay at the adolphus hotel next time that they are in dallas. the bed were the best part. ive never had a more relaxing sleep then sleeping in the beds at the adolphus hotel.',happy
id26349,' we stayed in this hotel on the night of the alamo bowl. it was very nice and clean. the only problem we saw with it was that we had four people and they only gave us a king size bed (they didnt look closely at our reservation) and the parking is really weird. it is like across and down the street. otherwise though the room was sparkling - even had a robe on the bed when we got there. the location is quiet and it was only a -- minute walk to the busy part of the riverwalk. we had a very pleasant walk back from the game...took us about -- minutes total from the alamodome. i would recommend this hotel if you want quiet and not so much activity as you get at the marriott.',happy
id26350,' rooms are clean but very small. one good thing it is close to everything. but i have to mention what a disappointment it was with the so called business center and internet. i was on a business trip not vacation and i needed internet. they do have but it is down every -- min (no kidding!!! ). it is was basically impossible to work out of the room. so i tried to go to the business center which i found out consisted of only one computer (very old) and one printer. this computer does not have any programs at all so even to open a word or excel attachment on my email was impossible as they dont have them. it was very frustrating when i was trying to work and ended up having to go to the nearest starbucks so i could have decent internet. could not change hotels because it was prepaid for my entire stay. so if you are going for business do not stay there because you will barely be able to check your email.',not_happy
id26351,' i have never gone to a site to give a bad review but dont want anyone else to wasted their time an money thinking they are going to be staying in a beautiful place. i booked the room for a --th birthday getaway and really wanted the edgewater for the experience. i normally go through pirceline and get great deals on hotels in seattle but given that it was a present and i wanted to be sure of where we would stay i went ahead and splurged big time on a full waterview clawfoot tub room. i was told by the booking agent that the tub was very large and both of us could easily fit for a nice long soak. she apparently had never seen one of the tubs in person because it was one of the smallest i have ever seen and in no way could be considered large enough for two normal sized adults. the booking agent also said that they would be sure to do something special for his birthday and nothing at all was done. the halls of the hotel are an unbelievable mess with carpet that in not only tread barren but filthy looking. the bedding had a horrible stench to it that made one wonder how long they allow it to go between cleanings the bed also squeaked terribly any time you moved. the glass in the doors separating the bathroom and bedroom had hand prints and smudge marks all over it. while the fireplace was lovely the glass to it was filthy as well and there was a timer for it and at the end of the time the fireplace would turn off and then the timer would start beeping very loudly apparently to warn you that the fireplace had turned off. im sorry but i dont need to be woken up by an alarm an hour after i have turned in to tell me the fireplace turned off!!! i have never stayed at a hotel where the you heard absolutely ever noise that happened in the hall and every single door open and shut while in your room with the door closed. it was as if the door was wide open it was so loud. unfortunately the loudest ones in the hallway were the housekeeping staff early sunday morning. at best i would say that the hotel is an extremely over priced mediocre best western level of quality hotel with a fantastic view and location.',not_happy
id26352,' first off let me say the hotel is in a woderful spot in the city.there is a subway entrance right out side the door.china town is - or - blocks south.there isnt much after dark around the hotel so plan ahead.there is a deli - blocks away and a starbucks that closes early for a starbucks. -----the hotel charges $--- a day for incidentals.plan ahead. i didnt and was shocked when told i had to pay that. i also had all the junk removed from my room so that i couldnt be charged for it.. -----if you use the phone even for local calls you will be charged $-.--.you can talk all you want i guess but you still get charged the intial $-.--.. -----when i stayed weekend of april --. the hotel is only half open.floor --th is the highest that availble....pool not done. spa not open. sohi not open. ----- if you goto the trump site there isnt a picture of the rooms.you would think they would be able to take up to date photos and put them on the site.theres a reason there isnt actual photos on the site. -----also if you want to use the internet its $--.-- a day.for unsecured wired-wireless connection. this is ---- everyone uses the internet these days. ----- i feel i was nickled and dimed. it seems as though if you stay here you are helping train the staff. i know that currently it is availble for a discounted rate. there is a reason.. i had a supuerior room. it is small.had i brought my wife we wouldnt have had any room in the closet for clothes.there were like - hangers. i was disapointed and was up graded to a deluxe. which ment it was a little bit bigger but still small. in both rooms the bathroom was the only bright spot. it had a large deep tub next to the window.the shower was a nice.you have - choices. there is a wand where the water shoots out and a non adjustable rain head over head.i have stayed in nyc.the room was small. its only a --star hotel if you care about the taschen books and bench thats worth $----. i dont care about any of that. you dont go to nyc to pend all day in the room. +++ the maid service was beyond belif.they come by - times a day.they folded my clothes. ++++ door men were outstanding as well.always nicepolite and friendly. ++++ the view while looking out the window was nice.i could see empire state building the brooklin bridgeanother bridge and central park..i will say if you had a room at the top there isnt a better view in the city from a hotel. ++++ the bed was really soft.i slept well on it. in closing i dont feel right now its a --star hotel.it will be in the future.there is no way i would pay the prices that the hotel will ask for in the future.i didnt want to pay the $--- a night even if it was fully open. the rooms are to small. i guess i can say i stayed there when the celebity apprentice final shows. for the price go stay else where..',not_happy
id26353,' stayed here with my wife for the emmy awards. good spot right downtown. great lobby - conteporary decor. nice staff. rooms average with shotty workmanship. a boutique hotel so it was a gamble. wouldnt stay again.',not_happy
id26354,' we had a great stay at this hotel. from the minute we walked in the staff (desk staff housekeeping everyone) was incredibly welcoming making our little daughter feel right at home. we stayed four nights and we’re very glad we did. the hotel is in a great location ½ mile from central park ¼ mile to times square and just steps from the subway. also lots of great restaurants and services (like cheap drop-off laundry and bargain-y massage and nail places) on -th avenue. we never needed a taxi. there were plenty of business people there but the hotel had much more of a leisure travel feel to it (like holiday inns of my childhood). lot of international travelers and lots of families. the concierge desk seemed to stay very busy with requests for tickets and tours. the free breakfast is decent. it’s open from - to -- am and it gets nuttier as the morning goes along (the line goes out the door). it’s definitely worth it to go early. reliable coffee fresh fruit yogurt cereal and toast. the daily egg offering varies and is hit-and-miss. they have a fitness center but it is tiny. a few treadmills and a weight machine. i ran in central park every day so i had no need for it. the room size was just right – about the same as any hampton inn which makes it huge by new york standards. and the staff brought us a crib for our daughter. there was no fridge in the room but an ice bucket did just fine. we enjoyed our stay there very much and we highly recommend it to anyone but especially vacationers.',happy
id26355,' i had stayed at the w times square a number of times in the past and really enjoyed it so when my travel desk told me that they had an excellent rate i jumped at the chance to return. what a mistake!!!! the hotel has become a disgustingly filthy hell-hole. the halls were always a little dark but now they are positively cave like and the walls are completely scuffed and the carpet torn and worn. maybe they keep the lights down so that you do not see all of the dirt. my room was dirty and the bathroom was filthy with mold in all of the grout lines. when i called to asked for a clean room they told me that my rate was for a non-renovated room (knew there was a catch to the rate) and refused since they were fully booked. the wallboard was bubbling up around the bathroom and the carpet was damp and mildewed. when i took a shower the drain backed up and flooded the carpeted area of the room. at -:-- the renovation work begins and it sounds like they have a jackhammer on the hall so do not plan on sleeping in. the health club is closed for renovation and they are squirting noxious perfume around the place to cover the mold and mildew smell. and did i mention that the place was a flthy disgusting hell-hole?',not_happy
id26356,' i stayed at this hotel to attend a conference from july - though july -. this hotel was located near the conference venue so it was very convinient. and also there was a food market and food court near the hotel. however the service is not so good. there is no utensils for example no knife no spoon and no fork in the room so i had to borrow these things if necessary. and a housekeeper forgot to clean my room one day during my stay.',not_happy
id26357,' we have stayed at the sutton place for several years and think of it as our home away from home when visiting our son in chicago. the staff is the most welcoming group of people. we feel like royalty each and every time we stay there. it is in a wonderful location with shopping nearby and lots of places to eat right there. the beach on lake michigan is easily within walking distance. the rooms are wonderful with great views. but for us the people are the best asset of the sutton place hotel in chicago. :)',happy
id26358,' what a fantastic place to stay at a great price. this is one of the best hotels ive stayed in nyc. it is a bouttique style hotel located in midtown near the action but not in the middle of it. it is very conviniently located (only a short walk away from subway stations) there is a convinient store down the street where we bought goodies. they do offer some in the room but they are quite pricey. other than that everything was great. the staff was very pleasant and professional even the housekeeper asked us about our stay and invited us back. and we defenetly will.',happy
id26359,' the hotel staff were helpful and extremely pleasant. check in was quick and efficient. the suite was comfortable and clean. everything in the room worked as it was supposed to. we had a large balcony overlooking the river. the hotel offers many amenities which includes free wifi and long distance. while we did not partake of their breakfast or the -:-- kickoff it smelled delicious. the hotel is convenient to everything. in the lower level of the hotel there is a wonderful steak house and an exit straight to the riverwalk. i highly recommend this hotel.',happy
id26360,' we checked in and the clerk made all types of promises and did not know where local food eateries where. we were told it was three blocks but it was six blocks. our shower curtain was filthy and the housekeeper was notified. i had to call the operator to get a supervisor to bring us a new one. the room cleanliness was not what i expected at the hyatt with room rates at $---.-- per night.',not_happy
id26361,' this location was a little hard to enter the property at night there was a lot of driving around to find entrance. (the main location i saw was chained up) the lobby area was beautiful the pool was way worth the stay and the room service was very well portion ed meals! overall it was just ok i think what took me by surprise was the $-- parking fee plus the added internet fee... i would have chosen differently if i knew of all the other charges but again the pool does make up for it!',happy
id26362,' my cousin and i stayed at this hotel july ---. we both loved it! the hotel still looks new. the rooms were large. the beds were wonderful! the staff was very friendly. the hotel has a shuttle that will take you to-from airport. it will also drop you off at the subway if youre just too tired to walk. andrew station (subway) is only about a - minute walk. the subway systems are very user friendly. we also did the old town trolley which did come to this hotel of a morning to pick you up. directly behind the hotel was a shopping area - target old navy etc. and also two restaurants - olive garden and applebee is. the hotel is about a -- minute cab ride to downtown - the fare ran between $- - $--. we used the subway during the day and usually took a cab back of an evening. we thoroughly enjoyed our stay in boston and would highly recommend this hotel.',happy
id26363,' when we arrived at the sheraton the bellman directed us to some more affordable parking that was very close. at check in we mentioned we had a long week with family and were just getting a little retreat. we booked through priceline so you never know what youre gonna get. the wonderful lady that checked us in upgraded to a king room with an awesome view of the trump building and downtown. the bedding and accommodations were spectacular. we drank and dined in the schula;s steakhouse that is on property and received remarkable service and the steak tartar and oysters were excellent.',happy
id26364,' we stayed here - nights before going on a princess cruise to alaska. i thought the rate was kinda steep (i think we paid $--- a night) the breakfast was good and the employees that work there were so kind and helpful. the enclosed pool-spa was nice on the top floor with a great view. our room didnt have a memorable view. our toilet overflowed the -nd night. (note to self- alway s wear flip flops or slippers in hotel rooms you dont know whats been on the carpet.) we changed rooms with help from the bell hop. it is a large hotel and you have to wait a while for the elevators. there is a bus - or - blocks away that goes straight to the princess terminal which is quite far. the bus is -.-- much cheaper than a taxi.',not_happy
id26365,' firstly it is not on the magnificent mile though the location is fine with plenty of nice places to eat and many places within a short walk. it is a big busy bustling place - not really what we like but as we were just having a brief stopover that was ok. maybe it is me being not used to the us hotels but i found paper cups for coffee in the room a bit incongruous. you have all this flash glassware and bottled water but the cups seem out of place. our problems were as follows: internet access in rooms - yes no problem - except it costs and we had to ask how much. then we have two iphones and two ipads and that meant according to the concierge a x- charge.... almost $-- a day...... hmmm ok sits in lobby and it is free- provided you - you guessed it - asked for a code. ok coffee in a double room - - coffee sachets..... you guessed it asked and we were given some more and some milk as well. ok toilet tissue no spare..... ok let is go and ask for some...... ok no facial tissues had to go and....... it is the little details that make life a hassle or not.... being on a trans usa trip it would have been nice to just have things to hand. ok let hope the next doubletree is not on an economy drive.',not_happy
id26366,' i was so excited to stay at the beautiful la mansion in san antonio..once there we were told we were upgraded to a bigger room-which was like- ok but then told it was at their sister hotel across the street-which turned out to have a wonderful view of a wall and the shower didnt work. we were also given lots of false info about attractions around(time closing etc)they tried to make it up to us by giving two free breakfasts at la mansion which were good but for the price i paid i would not go back to that hotel again...',not_happy
id26367,' my sister and i stayed here on a sunday through tuesday trip. the maritime is best quality as many others have noted is its location. very close to the subway and chelsea market. i felt that the quality was in line with the price. the room was small but not by nyc standards and was nicely furnished and it was fun to stay there. we used the window plug (like a round couch cushion that fits snugly in the window) and earplugs and had no trouble with noise in our room on the -rd floor. our only complaints about our room were the lack of a fan in the bathroom and that it was rather cold and the heat seemed slow to start up. overall we spent little time in the room so these were small complaints. we found most of the staff to be very pleasant and friendly. we did have a strange encounter with a doorman who didnt think we were hotel guests and tried to direct us to the restaurant. overall i was satisfied and would definitely stay here again.',happy
id26368,' we exchanged our timeshare week for a - br unit in san antonio tx. the resort provided everything to make us comfortable and relaxed. the unit was smaller than many but spacious enough for - adults to be at home and have the privacy we needed. our kids were not with us but there were many families staying on the property and it is the best we have seen for accommodating the needs of all ages. many things in our unit were not working properly but when we reported them they were promptly fixed. tip: if you want to use the charcoal grills the staff will start them but call a couple of hours ahead to alert them since they often run out of fuel . we couldnt believe we would get lost in san antonio having travelled in some of the world is biggest cities. however we were constantly getting lost to and from the resort due to multiple roads around san antonio called military . the loop roads in tx also confused us but we finally got the hang of them. tip: we visited many beautiful and enjoyable places but not recommend the coyboy or western dinner the resort offers in bandera tx. it wasnt awful as some of those tourist traps are but it was way overpriced and did not live up to the expectations of authentic cowboys and a real western town. beware! if you do decide to give it a try bring your own alcoholic beverages and eating utensils--youll be glad you did.',happy
id26369,' stayed here during a trip to san antonio over the thanksgiving weekend. we picked this hotel after reading the rave reviews on tripadvisor but we were somewhat disappointed with the stay. a big draw of the hotel was the free parking but the hotel is lot is tiny! there couldnt be more than ----- spaces. after leaving for the evening and returning there were no longer any spots in the lot. although there is some street parking there is also the threat of being ticketed if your car is there after - a.m. - due to the holiday we avoided this. after checking in our keys to the room didnt work which was a bit frustrating. all of the furniture was mission style which was a nice touch but the furniture was extremely uncomfortable and seemed sticky and covered in cleaning products. when it was time to fall asleep the massive king bed was extremely firm and the mattress on the sofa bed was no thicker than a bed comforter. hallways had a very strong craft-like smell -- to me walking into the hotel is halls was like walking into a michael is arts & crafts. although the hotel is price parking and location (to an extent) made it attractive the cost per night (about $---) and terrible beds didnt encourage us to stay. we decided to check-out after one night and head to another property in town.',not_happy
id26370,' i recently stayed at this hotel and am completely dissatisfied with my stay. the first thing that turned me off was the incredibly rude staff. both men were so unpleasant and down right nasty. instead of helping the line of guests they just stood there staring into space. when they finally asked me if i needed help they didnt explain anything about the stay prices or room details. turns out the cot i requested cost an extra -- dollars a night wish they would have told me. the parking around here is also terrible its valet only for on site parking. well i definitely wont come back there again.',not_happy
id26371,' stayed there for a week in march ----. hotel is nice but i think there are better palces in seattle. room was very small and futniture looked like it was from a garage sale. most staff was friendly and helpful. booked through the american airlines site (expedia). unfortunately found out that no marriott rewards points are awarded for this type of booking. next trip i will probably stay at the alexis or the westin.',not_happy
id26372,' my visit to the inn was wonderful. the view was fantastic the rooms were clean and the experience was memorable. the inn is also in a great location and the management was very helpful. i am definitely planning on coming back to the inn as soon as possible.',happy
id26373,' our expectations were very low after all these smashing reviews so carter was actually a pleasant surprise. the lobby was manned ---- so we didnt feel unsafe to enter or exit the hotel. the young staff was friendly and the room had been cleaned before our stay. we stayed for a week and the room wasnt cleaned during that so we had to empty the trash can ourselves every time. the bathroom had seen better days but the water was warm and there were no encounters with rodents or other lifeforms. however there were few things to complain about: - at night it became quite cold in the room - on few mornings they started a loud renovating job downstairs just after - am which is too early for a hotel - sound isolation is terrible so expect a few good scares as the people in your neighboring rooms bang their door shut: youll think that someone is coming thru yours with some better upkeep this hotel could be a true gem of times square. the location is just perfect and why pay for hotel gyms and other amenities if you just need a place to sleep?',not_happy
id26374,' my wife and i stayed at the milner in july. we found the staff to be extremely polite friendly and knowledgeble. the rooms were clean and a great value at a low price compared to other hotels in the area. the building has lots of character. i will return on any future visits to boston. good job milner hotel.',happy
id26375,' went to chicago to visit my son for a weekend of shopping and dining out. we are two women both over the age of -- and found the hotel to be very accomodating. took the train from midway and the hotel was right there when we got off the el. check in was very easy. only problem was that we go to bed early and we could hear room doors slamming all night. the bell captain even carried our bags up the el steps for our trip home. of course we gave him a nice tip. room was clean and beds were comfortable.',happy
id26376,' the location of this hotel was good although more removed from downtown than we anticipated. once we figured out the trolley and buses it was fairly easy to travel about. what we liked most about this hotel is that it offered separate bedrooms each with their own bathroom. it was nicely decorated and fit our needs perfectly. after some initial problems with the room assignment we finally ended up with what we paid good money for...a suite with a proper view of the lake with a patio. *beware* of the front desk clerks who try to give you less of a suite than you paid for. dont be afraid to speak up! the breakfast buffets were adequate and offered a good variety of breakfast items. the hotel itself was very nice and most of the staff were very nice and pleasant. there was construction going on while we were there but since we were out during the day it wasnt an issue. since we did not rent a car we took full advantage of the public transporation. we did utilize the car service that the hotel works directly with for airport-hotel transfers. it was great to be picked up at the airport and taken to the hotel without having to worry about driving in areas unknown. they will also take you wherever you want to go for a fee obviously. we did use them to get to the ferry rather than taking the bus. super simple and worry free. all in all we had a good experience at the hotel. if i return to seattle with friends i would stay here again. but going with my spouse i would likely stay somewhere downtown.',happy
id26377,' comfortable clean rooms and a wonderful breakfast room (just go early to avoid crowds)! close to everything! we were very pleased with the price compared to other hotels in the area. minutes from times square and extremely close to a subway station and the musical wicked. mamma mia is just around the corner as well.',happy
id26378,' clean and spacious room free parking very pleasant and helpful staff free shuttle to downtown locations made this an excellent stay. an added treat were the free coffee and mini muffins in the lobby during afternoon hours. would stay here again when in seattle.',happy
id26379,' my daughter and her friend attended the catholic university mistletoe ball at the hotel last weekend and her coat and purse were stolen from the coat room. i was surprised the hotel manager did not return my call. i wanted him to check the surveillance camera to see who may have stolen her items--including her drivers license and iphone. put a sad ending on what was a nice event.',not_happy
id26380,' i stayed in this hotel for a regional meeting with my company. upon returning to my room in the evening all but a few items had been stolen from my room. i called security and they promised me that they will do a full investigation and get to the bottom of who entered my room and who stole my stuff. well here we are a week later and the claims adjustor from marriott-renaissance just called me and said that they have no proof that their employees stole my items and the state statute says they have no liability for my items. she even had the gall to tell me that i should have put my items in the hotel safe. they stole my car keys house keys id credit cards backpack and clothes. based on the morons that ran security at this hotel its clearly an inside job. they have no surveillance cameras except in the common areas and the hotel is connected to a mall where anyone can wander in from. stay away from this hotel. criminals are in cahoots with the employees there and neither you or your stuff is safe in this hotel.',not_happy
id26381,' we brought our bikes with us for our vacation. we were able to keep our bikes in our room with us each night. we would ride out every morning for our day and ride out to dinner at night. there is a friday is a couple blocks up which we both biked to and walked to. there were also a couple of quaint college bistros you could walk to. there was a cvs right next door which was so convenient for anything you might need. they even had pre-made salads and sandwiches. we could ride our bikes to anywhere in dc from this location. it is very close to the lincoln memorial side of the national mall. it is a simple hotel with a small lobby but the room was perfect for us. there is a small kitchen with stovetop fridge big sink microwave and coffee maker. plenty of cupboard space and a little table. then there was a little room beside the bathroom with a makeup table and chair that you could sit and dry your hair and do your makeup. and it was big enough to change in and store your extra bags. there is a safe and an ironing board in the closet. the beds were queen size and super comfortable and their pillows were awesome. very nice white duvet covers. it was just perfect for our vacation needs. we didnt cook dinners there but we were able to make our our coffee and have our own breakfast we brought with us (cereal yogurt etc). big fridge so we had all of our drinks cold for the start of our day! the location was so convenient that we could stop by in the middle of the day to take a break before heading back out. there was nothing negative for me to say about this hotel. and it was quiet. maybe because it is older that it was soundproof. i never heard any other people throughout the whole hotel during the whole week. we were on the second floor and i never heard anyone below me above me or next door to me. not a good view but we didnt care. a wonderful place to stay!',happy
id26382,' my husband had a cle conference at the hyatt last year and we enjoyed our stay so much we are returning again this year. we upgraded to the lafayette suite (now called an executive king) - the extra room was just what we needed so my husband could work when he needed to and i had room to store all my shopping treasures! my husband said the facilites for the seminars were newly upfitted and very comfortable. we loved being connected to grand central terminal - made grabbing a cup of coffee during his breaks or lunch very easy. we walked everywhere from the hyatt is great location - shows shopping restaurants - the grand hyatt is e-concierge program was wonderful - we arranged car service reservations and show tickets via email and everything was seamless. my only complaint was there was no bathtub in our room and after walking everywhere i really missed having a nice bath to soak in afterwards. as my title says weve already booked our return trip for this december!',happy
id26383,' stayed at this place after us air canceled a flight so i must tell you that my stay was billed to us air. this place has no elevator worn carpets and a closed restaurant in front of the hotel. my room smelled like bleach. to their credit the linens were clean beds comfortable and most of the staff were pleasant. when we needed to eat dinner the staff took us to their favorite mexican diner. while rough looking on the inside the food was good and the place was packed by the time we left. the hotel also picked us up from the diner which was nice.',not_happy
id26384,' my husband and i stayed at the burnham kimpton hotel the weekend of november --th. i was there on business but arrived early to take in what chicago had to offer. as we had arrived early we had lunch at the atwood cafe in the hotel and met the most amazing waiter nick. now mind you all of the staff at this hotel were phenomenal but for me nick went above and beyond. not only did he wait on us through lunch he also made certain when our room was ready and had a surprise of garrett is popcorn (a must) and a very nice note placed there ahead of our arrival. darryl was also a wonderful employee to meet; in fact everyone we encountered was terrific. would highly recommend this quaint and personable venue for anyone looking to experience not only the windy city but the warmth of chicago. we are looking forward to another visit soon and will definitely repeat our stay at the burnham kimpton hotel.',happy
id26385,' we always stay here if we have an early flight out of dia. good food friendly staff and clean rooms.',happy
id26386,' march --th. ---- after an overnight stay and on our way home to phoenix my - year old grandson realized that his black gaming case was not in the car. as soon as we got home my husband called the motel and the desk clerk told my husband that the maid had turned in the gaming case and that he would turn it over to the motel owner who would mail it back to us c.o. d. i received the package on the --nd. via ups and everything was in tact just as my grandson had packed it. so a big thank you to the wonderful and trust worthy employees of the super - motel. youve made a big difference in a little boy is life by setting an example that even with all the bad in the world there is still a lot of good too. so kudos to you all and thank you!!! i was very pleased with our room and the cleanliness. the knowles phoenix az',happy
id26387,' i used this hotel for the cruise package. the --:-- shuttle to the port left at --:--. on return shuttle i has to wait for over one and --- hours!!!!! do not use this hotel for the shuttle. stay at a cheaper hotel and park at the port. airline passengers you are also warned!',not_happy
id26388,' we stayed at this hotel last january. the rooms were tired and a throw back to brown ---- is rooms. the food was terrible and expensive. we could have got a better breakfast at a motorway cafe (and i hate motorway cafe is). dont stay here unless you have to (and even then dont). houston is great and i love the galleria area but the sheraton has got to be the worst hotel in houston.',not_happy
id26389,' i recently spent - days at this - star hotel. i would give it a - at the most a - stars. more amenities are offered at the no tell motel. the minibar beeped through out the night. i thought i would be able to get a great night of sleep. the beeping started and the beeping would go on for several minutes. then through out the night the beeping would go on. never knowing when it start or quit. so there went the great night of sleep. i bought some food from across the street at the mall. i took it back to the hotel room so that i would be able to eat it later. i was about to put it in the minifridge when i found out that to open the minifridge just to store the food would cost. not to take any of the stocked goods but to put your stuff in there. they did say that i could have a small refrigerator brough to the room for $- a day. there was no free wi-fi in the room. this was $-- a day or higher. you could go out into the hotel areas to find the wi-fi.there is also no microwave in the room. so i ask what if i had gotten a higher priced room? would i be sleeping on a hammock and using having to pay for the use of the bathroom? if the conference was not being held there i would not have stayed there. convenience is one thing of being able to leave conference and go directly to your room or visa versa but to be not to have common conveniences (amenities) that are offered for free at other hotels is another. i know in business we are all trying to make a buck. but at times it felt as i was being shaken down.',not_happy
id26390,' i spent a weekend in hotel allegro in order to attend a business meeting one day and decided that id stay a second night expecting great luxury for the price. i was told that the $----night was a bargain for my deluxe king room. i was sorely disappointed and plenty angry. the customer service and room service were everything i could ask for but the room was tiny. the bathroom in this deluxe room w-a king sized bed was barely large enough for one person to stand in comfortably let alone two. the toilet which is located directly in front of the wooden folding doors that provide privacy is centered between the tiny sink and the bathtub of an abbreviated length. the bathroom sink is on a pedestal which in itself could be charming if the bathroom werent so small and claustrophobic. i choose rooms w-king-sized beds because this is what i am used to at home. when the room appeared small when i entered i sincerely believed it was because of the bed is size. on one side of the bed was a small bedside table that separated that side of the bed from the wall adjacent to the bathroom. on the other side of the bed however was one end of the desk which separated that side of the bed from the window. it was a very tight fit! the bed itself much to my dismay was the smallest king id ever slept in! i could easily reach from one side if the bed to the other w-one arm and lying across the bed more than six inches of my sixty-three inch body hung off the sides. i was too tired from my trip to complain the first night so the next morning i asked if i had been placed in the wrong room. the same person who had checked me in was still at the desk and apologized that the room seemed small and offered me a second room on the same floor. i went to check out the second room but much to my dismay that room felt even smaller. i had to accept that the rooms are just small. i will not return to hotel allegro for the price considering the size of the room and the lack of what i would consider luxury amenities. comfort is very much an important part of what ultimately helps me make my choice of hotel when i travel. i dont fret over the price when i believe the accommodations are worth the price. hotel allegro unfortunately misses the mark for comfort in my opinion and is certainly not worth the price.',happy
id26391,' perhaps i was fortunate to receive my -th floor room as id booked it on priceline. all the usual amenities were provided. the decor reflected the quality and expectations of this hotel. the staff was friendly including the eager doormen. i didnt eat here choosing an asian restaurant across the street. the st. gregory is location allowed me to walk to georgetown stopping by a farmer is market at a nearby park. my only complaint: there was no laundry soap available for the washing machine.',happy
id26392,' me and my colleagues stayed here in may ---- as we were there for otc week. the hotel wreaks of a bad odour rooms in need of modernisation and the gym is a health hazard! do not use it under any cost unless you wish to injure yourself. the business centre close to the foyer entrance has equipment none of which works and given some of the reports dating back to ---- clearly little has been done. i can see why holiday inn cut their losses and sold it off as they just do not want to be tarnished by such a terrible hovel! you have been warned!',not_happy
id26393,' first time at this affinia. all of the others we have stayed were beautiful extra clean hotels. the shelburne did not disappoint! staff were always friendly and helpful. the hotel is located centrally to many attractions that are an easy walk or quick cab ride. grand central is just a short walk. the murray hill area offers many great restaurants too! we stayed five days on this trip. we will definitely stay here again. we did not eat at the hotel restaurant but heard from other visitors that it was really good. we have never been disappointed with any of the denihan hospitality group hotels....they include the affinias the james the benjamin and the fabulous surrey! we would recommend any of them!',happy
id26394,' beautiful hotel with great service and location. we stayed during a - day family vacation in seattle -- we thought the hotel was great. we stayed in a balcony studio suite which was roomy for the four of us with the pull out sofa and an added cot. the location was really good right between downtown and south lake union - everything we wanted to access was easily walkable. south lake union (slu) is a great new (redeveloped) area between downtown and lake union. lots of good restaurants around the corner. with a family the whole foods starbucks and pizza restaurant right below the hotel were very handy.',happy
id26395,' a lovely hotel with an amazing bed. the rooms are very spacious with your own kitchen in the studio suite. very clean. the hotel is surrounded by a lot of good pubs deli is and restaurants and is in easy travelling distance to all the major landmarks. the only downside for us was the tempremental fan and fridge. the fan even when turned off would randomly turn itself on in the middle of the night and then the fridge would make loud noises too. this was room ---. my boyfriend used the gym once and said it was very well equiped. i would recommend this hotel the staff are very friendly and its good value',happy
id26396,' took the reccomendations of this site and booked the chancellor for - nights in april. loved it! my -- yo daughter loved its character. is very central to many places-ares-transportation. nothing fancy but very clean and functional. two single beds were perfect for my daughter and i. they were more than helpful for anything we needed. concerns about the homeless in the area: had no trouble at all; most are very friendly. we had no problems at all with any noise other than the occasional sirens heard outside open window at night. we were there on a perticularly warm day...upper --s...but room never was too warm at night. highly reccomend!!!!',happy
id26397,' for four days on business in manhattan this hampton inn proved serviceable. the property was tidy and well-staffed the room was fine except for the worn-out carpet and small bathroom the halls clean the self-serve breakfast room large and well-stocked and my room at the back of the hotel was quiet. but $--- at night? that is usually the price for a room in a luxury resort property. but this is manhattan and this hampton inn is location is superb. there are two subway stations within a block times square is only a few blocks away good restaurants are all around and the gershwin theatre is across the street.',not_happy
id26398,' the rooms couldnt be better and the beds were awesome. the pool area was beautiful and a great place for relaxation. everyone was very accomodating and professional in dealing with the public. i enjoyed my stay there very much and look forward to another trip to the san diego marriott and i will definitely recomment it to everyone.',happy
id26399,' i loved my stay at hotel valencia. the building and lobby is beautiful the staff was friendly and fast. the room was modern and very clean. we had breakfast from room service and i couldnt ask for more. the v bar is a great place to finish your night since all you have to do is take the elevator to your room. the location is a little ways off the riverwalk but i was with it. when we go back to the riverwalk the only hotel im staying at is valenica :)',happy
id26400,' the rooms are great. they have suites which we always stay in with a corner view of times square. location is great. front desck and bell service also excellent! we have been twice and have stayed in the smallest suite on corner of building and executive suite which is larger. separate bedroom with awesome bed! sofa in living room pulls out great for kids and privacy. great great location. the hotel isnt very sexy in the lobby. no lounge. but rooms are great and that is what is important for us. prices are good to for that location. love it! - stars across the board.',happy
id26401,' stayed here for one night due to a cancellation of my return flight. we had three of us who needed three rooms and im a hilton honors member. ive stayed before at the embassy but they only had - suites. we chose the hilton at an exorbitant price. the convenience of being at the airport is marginalized by the distance from some terminals. we used the shuttle and it was still a ---- minute ride to our terminal. the walls were quite then as i heard several guests both next to me and above me. i heard the shower the toilet and the prequel to flushing the toilet. the decor is nice it will do in a pinch but the embassy suites was a better value with breakfast the manager is reception and a bigger room....all at a lower price. one mile from the airport with a shuttle as well.',not_happy
id26402,' we stayed here for - nights at the beginning and end of our us trip. while we were not able to get into our room when we arrived at --:--am after a --hour flight the rest of the stay was great. yes the rooms are small but its a hotel room not a suite!! the beds were comfy the rooms were clean and well maintained the water pressure in the shower was great (at first a little too strong until we worked out how to fix it! - they have massaging heads in some rooms!). we didnt go in the pool but it looked nice. the breakfast was fine to start the day there was plenty of choices to save you going elsewhere. it was in a great location we were < -min from the hollywood stars and the chinese theatres and in and out burger was next door and i hop across the road. if anything i guess the service left something to be desired as our first time in la they didnt really provide us with any info or maps as we checked in - there were no maps at the desk later to be found in the dining room. it was obvious we were from another country so perhaps some up front info - maps in the room would have been helpful. great if you are on a budget and want a really good place to stay! would stay here again',happy
id26403,' friendly staff from start to finish. fun location. we will be returning next year for our annual boston vacation.',happy
id26404,' wound up here because my boss secretary who had never been to nyc picked it. front desk staff perfunctory and not particularly friendly during check in. elevator was dark (you could barely make out the floor button numbers) and very small. elevator landing-corridor width was somewhere around -- . room was very dark (dark walnut colored floor walls and furniture) with two halogen reading lamps on each side of the bed one floor lamp with small bulb and one desk lamp with small bulb. bed free-standing armoire for clothing to hand on rod desk one nightstand. no dresser to put underwear socks etc into. bathroom was smaller than the pantry in my home. bath linens consisted of two bath towels two hand towels and two wash cloths on arrival. inconsistent housekeeping resulted in two bath towels one hand towel and one washcloth the second day and then two bath towels one hand towel and no washcloths the last day of my stay.if you are into small dark european hostel-type accomodations you will love this place. otherwise avoid this one. i understand it was recently sold to denihan (affinia hotels) but they will have a hard time with this one short of gutting it and starting over. no in-room coffee if that kind of amenity is important to you.',not_happy
id26405,' i have travled to boston multiple times and this was by far one of the best stays i had there. the hilton back bay is in a wonderful location very close to almost anything you would want to get to. the hotel staff i encountered was friendly and helpful. i have worked in the hospitality industry for a few years now and i was very impressed with this hotel.',happy
id26406,' we were here for - nights on a fun vacation. the hotel was nice in a good location. it was not very full when we were guests. the room was large we had a - beedroom suite. it was well appointed including a kitchenette. the only downside was that there was one wall ac unit. when we were there it was -- and the sitting area did not get very cool. the desk brought a small fan which helped. we did not eat at the hotel resturant. all in all a good value for the money.',happy
id26407,' i have stayed here many times. as always the staff is courteous the rooms are clean and well appointed. the convenience to the delta terminal (skybridge) is extremely convenient. (im assuming that this is the reason that the price is so much higher than the other airport location hotels.) even with the higher price i would stay again. wonderful location aside it really is a nice hotel. the management does a nice job. also some airport location hotels are hideously loud with take off sounds from planes taking off. this one is not. it must be well insulated because you can hardly hear the planes. the lobby is beautiful. it is really nice and wonderfully decorated during the holidays. the concierge desk is always helpful. thanks ... will be back again im sure!',happy
id26408,' i havent stayed at a hyatt before but because this is the convention hotel for the convention i was attending i really didnt have a choice....i wish i did... the room is tiny by american hotel standards. barely - feet to the wall on one side - feet at the foot of the bed and maybe - feet to the other side of the bed. the bathroom is so small that there is only inches between the toilet wall and bath. a large person would have a heck of a time navigating in such a small space. pulling back the covers on the bed i discovered several small holes on the bottom sheet and also a rip over an inch in length. the street noise even -- floors up is quite distracting as though they didnt realize that they were building the hotel in the center of a noisy city. the capper was that the small tray that holds the amenities in the bathroom had hairs in it. not the greatest housekeeping.... finally i am very noise sensitive i specifically asked for a quiet room and it is very easy to hear normal conversations going on in the hallway and the room next door (seems to be coming from a poor seal between rooms on the window side of the room). sigh! it will be a long - days being stuck here. once i am gone. i am gone!',not_happy
id26409,' pros - nice pool for the kids within walking distance to seaworld and mission beach. comfortable beds. cons- rooms (in the older buildings) are very small not enough room for - adults and - kids and suitcases walls are very thing if someone next door puts their lock out to keep the door open it will wake you up if you are trying to sleep because the door slams shut. check your bill extra careful when checking out. had a $-- breakfast charge that was not ours and $--- charge for - adult seaworld tickets that was suppose to be included in our room package. tv didnt work so they fixed it but then it did not have any sound. maid service did not clean our room one of the - days we stayed there. was not worth the $$$ that they charge to stay there.',not_happy
id26410,' i stayed at doubletree downtown houston while attending a conference. the rooms were average as was the customer service. the breakfast buffet was not good for the price paid. there was no wireless internet in the room only in the lobby area. the rooms were wired with ethernet cords only. there arent many restaurants in the area and those nearby close around - pm. i have been to houston several times but this was my first stay downtown. if it is necessary to stay downtown on a return trip i will give another hotel a try.',not_happy
id26411,' we stayed just one night before our flight returned to boston. we found the hotel very easily as it is in the same grouping of other hotels about - miles from the airport. the check in was very quick and the room was very very nice. lovely large room with king bed big bathroom fridge and microwave and a small work table for computer or office work. the breakfast that begins at - a.m.!! was wonderful. plenty of food and fresh coffee and lots of seating. we also used the free internet service in the lobby area. we ate at bennigan is practically next door and had a great meal. we did not use the airport shuttle as we were returning a rental car but the shuttle came twice as we were eating breakfast. all in all it was a great hotel for the stay.',happy
id26412,' ive been to several la qunita is across the nation and ive never seen one this clean. felt liek i was staying at fancy hotel. the lobby and facilities are very nice. i would definitely return!',happy
id26413,' my husband and i recently stayed at the bentley hotel and were a bit let down. we have stayed at the bentley several times before and have had great experiences; very similar to others on this site. great hotel reasonabled priced for manhattan which is why we keep going back. the rooftop bar at the bentley has always been a draw for us. after a long day in the city it is always nice to relax with an afterdinner drink and take in the beautiful view of the city. this trip however was different. first of all we are used to having a parking garage there. this year to our surprise their on-site parking garage was closed. we had a very difficult time finding a parking garage nearby that wasnt full. we finally did find one only a few blocks away. secondly when we went upstairs for our evening drink at the rooftop bar we were very disappointed. my husband is glass had lipstick all over it. we also overheard another couple say they had lipstick on their glass as well. we told our waiter and he offered to bring another drink over but at this point we were just ready to return to our room for the night. we asked him to remove the charge from our bill. when we got back to our room we realized that he removed the wrong drink.....a drink costing less money. we felt like he just ripped us off. this isnt the bentley hotel that we were familiar with. also when we returned to our room (which was freezing when we initially arrived) it was freezing cold still. we adjusted the thermostat hours earlier but it never made is past -- degrees. though weve had many good experiences at the bentley hotel previously we believe that after this experience we might start looking at one of the other hundreds of hotels in nyc for our next trip.',not_happy
id26414,' for our --year anniversary we spent a couple nights in portland then took the train up to seattle where we stayed at the inn. upon arrival we were greeted by the friendly staff. we were told our room wasnt ready but theyd call once everything was prepared. this worked well as we were scheduled for a --hour gourmet food tour. we returned to the hotel following our amazing culinary experience to find wed been upgraded to a townhouse suite. the staff had a delicious chocolate cake waiting for us in our room with a beautiful card wishing us a anniversary. a complete surprise! the room was gorgeous and overlooked the market on one side and the city on the other side. we were blown away! the bell boy tipped us off on watching the sunset from the -th floor deck which only added to the experience. at check out the staff again greeted us by name and inquired about our stay. they certainly went out of their way to make it an anniversary well never forget. we love seattle and will stay at the inn each and every time we visit.',happy
id26415,' we stayed at the liberty for one night on our way to bermuda. delta had us staying at the airport or a hotel so we opted for the liberty. i am so glad we did! it was a short ride from the airport. we were treated with a glass of champagne and a very helpful staff. we had dinner at the italian restaurant at the hotel. food was excellent but the restaurant was very noisy. it was a friday night and the bar was hopping. dinner was pricey but worth it. the hotel a former jail is truly a work of art. i loved everything about it. it is very pricey so starwood points let us stay in an upgraded room with a great view at no cost. highly recommend.',happy
id26416,' elevators are always down when we are there. its hard for a big group like ares to get to our rooms.',happy
id26417,' i have been severely bitten by bed bugs which resulted from my stay at the opal hotel. i am under a doctors care and my house has been professionally exterminated as a result. (due to fear of bringing them back in my suitcase etc.). the day i checked in i witnessed a guest complaining to carlo (the person that checked me in) that she and her husband had several bites over their body. carlo insisted they were from the hotel is parking garage. i did not think much of it at the time as i did not have a car and was not going to be in the hotel garage. when i woke up with bed bug bites over my entire body i spoke with carlo (i was told he was a manager). at check in i had no bites or welts on any part of my body. when i confronted him after sleeping at the hotel (my face neck and arms were visibly bitten with large welts) he became very defensive and abrupt. he immediately stated we know how to check for bed bugs and we will let you know if they are in your room. i was shocked. at the very least i expected he would recommend moving me to another room. when he did not i begged him to move me to another room. he continued to refuse until he checked out my room. i knew that i could not leave my belongings in the room. i went upstairs to retrieve my suitcase etc. and found monica the housekeeper and a houseman tearing the room apart. they even had taken the head board off the wall. as i walked in the room monica looked at me and her immediate response was i have to get you out of here. she instructed the houseman to start packing my belongings. that evening i returned to the hotel and was told by a desk agent that i was moved to another room. he admitted to my sister and me that he had been bitten severely by bed bugs since working at the hotel opal and he had more bites than me. fyi my doctor counted -- bites on my right arm -- on my forehead -- on my head over -- on my buttocks several on my legs and back. it has been three weeks and i am still healing. i have ongoing histimic reactions to the bites. the worst part is there is nothing a person can do but take antihistimine (very bad for the liver) and keep covered in ointments. please be warned that you are endangering yourself and- or friends. this is a very serious issue.',not_happy
id26418,' this is the best place ive stayed at...i have my wedding reception here and the staff is wonderful perfcet in a sense. our reception was catered by the fire fly resturant and the food is a+. my wife and i had a suite and the suite had everything i could think of large bed perfect flat screen tv kitchen large bathroom and a living room as well. we ordered room service and the food delicious and the service was even better. the staff is incredible and has great customer service i recommend this place to everyone is something to experience! i recommend staying at this hotel!!!',happy
id26419,' i spent a week in boston during september ---- with wife and my elderly mother for a break and to visit distant relatives. easy access by taxi from airport although room not ready it was before check-in time staff at reception very helpful using their advice we went for a walk around general area to get our bearings. we were given a large quiet suite clean and although decor could be described as tired no problems or need to seek a move. hotel location was ideal convenient to the shops and many bars-restaurants with quincy market and quay area (where most of the tram tours are located) a short walk away likewise with boston common. staff at hotel were extremely helpful especially the concierge team with advice especially on locations and how best to visit decided to hire a car all sorted virtually over the phone and delivered to the hotel. overall service was good; easy check-in and check-out recommend if staying over in boston.',happy
id26420,' the reviews of this hotel are all over the place. i now know why. it is all about expectations. compare this wingate to a typical days inn and you will be pleased. compare it to a hampton inn or marriott courtyard and you will be disappointed. the pricing is aggressive at this hotel so it is usually completely full. the breakfast is mediocre and the area extremely crowded. this would not be a problem if they made the coffee cups bigger but they give you tiny --oz coffee cups so everyone goes back for coffee several times -- creating even bigger crowds. hard to get a table between -:--am and --:--am. lots of kids on weekends. this hotel is used by all the youth travel sports teams. often there will be soccer teams hockey teams baseball teams etc all staying there at one time. it can get quite rowdy. the rooms are clean albeit old. the towels are clean and plentiful but thin. showers are fine -- as good as you can expect from this class of hotel. the front desk staff is pleasant although often harried. over all a better choice than the red roof or microtel but not near the quality of hampton or marriott courtyard.',not_happy
id26421,' great location first of all walk for a min and your in times square!! hotel was nice the room was cool and had wireless internet in there so could use the net for free in my room and it was very easy to set up. checking in and out was made very easy by the great and friendly staff. had a bit of problems with the plumbing making funny noises during the night and the bathroom was very hot. the lift was also slow sometimes during busy periods. they are the only bad things i can say and they were not bad and didnt really effect us at all. they also had lockers there for $- a day which means we could keep all our shopping and my laptop in there and not have to worry. also we were never asked to leave our key at the front desk very clean and our room was cleaned everyday. the hotel was perfect for me and this would be the only place i would want to stay if i come back to nyc. which was also amazing!! if you go make sure you buy a ticket for the comedy clubs off people on the street in times square $-- and - drink min but such a good time and cheap for an hour and a halfs worth of comedy. oh and the deli is next door were cool to bacon cheeseburger was very nice!!!',happy
id26422,' after three nights in a bunk room we concluded that the pod hotel was over hyped and over-priced for basically an upmarket hostel. we knew to expect a small room and share bathrooms but we didnt expect it to be so hostel-like otherwise. internal noise is a real problem. you can hear every door open and close along the corridor and every conversation in the corridor. so yes you are woken by party folk returning at -am housekeeping starts early and knocks on doors from -am which must annoy the party folk! the free wi-fi worked ok in some parts of our room (closest to the door) but annoyingly in such a small space didn’t reach the little desk or the top bunk bed. the pillows were far too thin even for someone who doesn’t like high pillows. heating in the room worked on a cycle system but temperature control was a problem often being too hot for the small room or too cool overnight with the thin blankets. the elevators are frequently full and the lobby always had many people milling about. on the upside a full complement of good quality towels is provided in your room the shared bathrooms are clean and modern the in-room safe was very welcome and the location in midtown works well. but buyers beware - if you want a hotel get a hotel.',happy
id26423,' this place has only been open since may last year. the whole place is very clean new and fresh! the consierge was very friendly and assisted us with whatever we needed (car hire taxis etc) with a smile and great nature - we even remembered his name (i forget now) but he was good to us. the beds were big and comfortable the room was modern - all new - so we were very . we were located on the same level as the breakfast room and business centre ( a room with - computers with free internet) which was convenient. you pay $--usd for parking on site per day which is good as we had hired a car. there is a pool too but it is nothing special. the location cant be beat! just around the corner from the walk of fame. the chinese theatre is - min walk or less close to shops food and sights (eg: hollywood museum). not too far from the hills. i would reccomend this place. it is around $---usd which is quite pricey but everywhere in that area is pricey (otherwise youre staying in a dodgy - star motel style accom - this is just judging by my research however...) seems not a lot of people know about this place - perhaps because it is so new - but i reccomend it no complaints!',happy
id26424,' the hotel is acceptable. remember this is la quinta not the ritz. it feels safe which is important to me. room needs updating tile is cracked closet door doesn’t open quite right but the room is clean. internet went down tonight which is a big problem for me. front desk has been fantastic. you are centrally located very close to galleria and about --- awesome restaurants – but this is not a fine hotel it’s a hotel that needs renovating has a few glitches but if you can deal with that is a good value.',not_happy
id26425,' we did not know what to expect as the choice of hotels is staggering but we based our decision on past reviews. we were delighted with our choice. this hotel is value for money. we had the perfect room really clean and quiet with a fabulous view of the empire state building. the staff are outstanding. would definitely stay here again and recommend it to friends unreservedly.',happy
id26426,' when i come off the elevator into the lobby the staff is already greeting me by my name and they welcome me back. the front desk staff of daniel roberts michael and erica gonzalez are the best. i travel close to -- days a year and this staff is the best. the warm cookie or sometimes cookies that i get during check-in are the best and make for a quick ride in the elevator. i always get the room i prefer to stay in (room -) and the bed is awesome. i always find the room extremely clean smelling fresh and well maintained. i sleep the best in the room. the breakfast gets me started for a busy day and gene ensures your eggs are made perfectly. i have used other hotels in the area but never again. the location is great for the night life that the city has to offer. the manager staff often ask about my stay and are concerned for my comfort.',happy
id26427,' my family of - stayed here for - nights over the july -th holiday and loved it. it was great to have more than just the standard hotel room with - double beds. the little bar area in the room comes equipped with a coffeemaker sink small fridge and microwave which came in handy to heat up leftovers from the night before from maggiano’s. the hotel and room décor was nice. we all enjoyed the breakfast each morning and i think we each had something different each day. only had a chance to take part in the evening social hour twice but it was a nice touch to help unwind at the end of the day. we all really liked the area with so many restaurant choices close by. other bonuses being in the mall- world market was great to purchase snacks beer and fun sodas and the clothing stores came in handy at least twice; and having the metro station right downstairs was a major bonus!',happy
id26428,' the hotel itself is very nice. neighborhood is seedy. ambulance sirens are very common and bostonians do love to use their car horns! not convenient to the subway system (the t ). plan on taking a cab almost everywhere you go. cabs are plentiful. hotel has wireless internet and it is fast in the lobby but not too fast elsewhere. rooms are clean staff is very good. the beds are much better than most hotels.',not_happy
id26429,' it was a very nice stay! good price-quality. we will recommend the hotel to friends! the rooms were quit large in comparison of other hotels in new york!',happy
id26430,' the hotel is ok and staff friendly. but: it is located some miles from downtown taxa ca. - dollars. it is located in a worn down neigherhood and the buildings look creepy scary and bad. if you are travelling just to spend the night here - fine - do not come her for the pleasure of it. be aware that the train almost runs in the backyard - it is a screaatching train and can wake you up in the middle of the night. it ok - and roons are big and fine enough.',not_happy
id26431,' great service beautiful lobby good food but filthy rooms. carpets stained wallpaper peeling bathrooms were terrible. staff was accommodating and pleasant. love el paso.',not_happy
id26432,' i was at this hotel for a conference so it is not a hotel i chose. there are actually two sheraton locations real close to each other and i think theyre the same hotel just different towers which are maybe a ----- walk apart. i stayed in the marina tower of the main hotel. i was impressed with the lobby and the first impressions of the place very nice big and open. my room was large with a balcony overlooking downtown. every room has a balcony which i liked. the bathroom and room was clean and im usually pretty picky about that. i was disappointed there was no microwave or even fridge in the room. there was a mini-bar but it was not cold and it was riduculously overpriced. the staff was nice but i didnt need their assistance hardly at all. my main disappointment was the location for a few different reasons. first it is literally across the street from the airport. i could easily hear the planes from my room but at night there werent many so sleeping at night was okay. but they start again around - am. secondly this hotel is -.- miles walking distance to seaport village and douwntown which is a shopping area on the water. i know it is -.- miles becasue i walked it several times which at a brisk pace took me about -- minutes. i did not have a car but if i did id have to pay over $---day to park it. there is no entertainment or dining within walking distance. there are two restaurants in the hotel one nice one and one bar-pub. and also a starbucks. both are overpriced. i paid $-- for breakfast buffet. $-- for a burger. however if you walk along the marina towards the other tower there is a deli along the sidewalk open around -am--pm-ish that serves breakfast and lunch-dinner that has good food at a reasonable price. i found this place on day - of - of my conference and wish i had found it earlier as the lunch served at my conference was awful. lastly i was surprised they didnt have wireless in the ballroom-conference rooms. this made a work-related conference inconvenient. overall this was a nice hotel but i was very disappointed in the location and how they nickel and dime you for everything.',not_happy
id26433,' if you are traveling to chicago this is the place to stay. the hotel is located right in the heart of chicago the center of all the attractions. it is right on the river with great views of the city. an added attraction is marisa the concierge! she is so helpful and always has a sweet and pleasant dispositon. she made all the difference for our stay in chicago. you will not be disappointed with your stay at this hotel! enjoy chicago!',happy
id26434,' i have to second the comments from the july -- review of the handlery. i selected the hotel based upon this reviewer is comments and they were right on the mark. i booked a double room and when i arrived they upgraded us to the club section of the hotel. our room was large with very comfortable beds. enjoyed having the robes and the lighted make-up mirror. it was an easy walk to the cable cars and art galleries. the noise from the street was disturbing on friday night and we were on the -th floor. however dont know if other hotels would have been better. i would definitely return to this hotel.',happy
id26435,' the hotel room and staff were very nice. the rooms were very spacious and very clean. i was disappointed with the golf course. for a resort golf course it was not in very good shape. i expected a lot nicer course.',not_happy
id26436,' let me get the niceties out of the way. great location beautiful rooms and friendly staff. that said there is a nightclub on the ground floor that shakes the entire room from -- pm to - am. all you hear is boom boom boom. my glass of water literally rippled ala jurassic park. that was sunday. monday is are safe. at least they were when i was there. i had a package delivered from the hotel to new york and it was returned a week later to the hotel for lack of proper postage and broken. in order for them to send it back to me at home in washington state i had to pay again for postage. if none of that had happened it still would have been grossly overpriced. i;ve stayed in better for less in manhattan. so if you are a late-night partier with extra cash and nothing to mail i actually do recommend it. if you want a quiet room avoid this like no other.',not_happy
id26437,' we were in charlotte as part of a soccer tournament at a nearby park. this hotel was chosen due to it is reasonable rates and convenience to the tournament. we checked in friday evening after ten. the first room they gave us was fine except that the air conditioner did not seem to cool very well. they quickly moved us to the room next door with no problem. that room was fine. we had a king suite which had a small sitting area with a pull out couch and chair as well as a large flat screen tv. the bedroom area had a king bed closet and another flat screen tv. the room came with a small refridgerator and a microwave. the bathroom was very clean and well stocked with towels (although they were a little thin). we had two children with us they fit well on the pull out while my husband and i were in the king bed. the quality of the king bed was excellent and the pull out was pretty good for a pull out. we enjoyed the fact that we had two tv is so the kids were able to watch their shows and we could watch ours. the breakfast in the morning was typical for this scale hotel cereal danish and a waffle iron. but there was plenty and it was all fresh and good. the staff was very friendly and attentive. even though we did not win any of our soccer games we were very with our stay. we travel a lot with soccer and have stayed in upscale hotels as well as budget hotels and i was very impressed with the quality of this property even though it is classified as a budget property. i would definatly stay here again!',happy
id26438,' we travel a lot and this is the best hotel we ever stayed in! where do i begin?? customer service was top rate! gretchen is a doll. spoke to her for over an hour the week before we arrived. she recommended everything for us to do with the kiddies. she also arranged a lovely surprise upon our arrival. a complimentary upgrade to a two bedroom suite. she also stopped by personally to deliver a case of the kids favorite juice. the room was magnificent! spotless bright comfortable cozy home-like modern cleanhuge are just a few words to describe it. the location is awesome too. easy access to all the big sights...walk of fame chinese theater el capitan tour buses to beverly hills sunset one train stop to universal etc. the pool was a great treat with lots of big purple fluffy towels. the kids had a ball. free continental breakfast too--best coissants i ever tasted . laundy machines with complimentary detergent and they even mailed some letters for me for free. the kiddies enjoyed movies at night with goodies like candy and popcorn--again all free. whenever you called or passed by the front desk they couldnt be nicer and more helpful. we decided to stay an extra day and they accomodated us with the same room and the same rate. no problem! the staff goes above and beyond. gretchen megan tom mary jane...they were all incredible and we were all sad to have to leave. we definitely intend to stay here again without a doubt. the last night the cleaning staff decorated the kids room and left star-shaped sunglasses for each of them. it is by far our home away from home! excellent place!',happy
id26439,' we were greeted every time we entered with a smile from both the doorman and desk staff. we have a family of - - teenage boys and stayed in a jr. suite (---). the room had - queen beds pull out sofa all were quite comfortable. we were pleasantly surprised by the cleanliness of the entire room including the kitchen. there was plenty of room for storage of clothing. the subway is a - minute walk. i will stay in affinia -- every time im in nyc. convenient!!!',happy
id26440,' we stayed in this hotel in may ---- at the start of our driving tour to las vegas. the hotel is very clean the rooms are an excellent size and it is well positioned to walk down to fisherman is wharf and pier --. the staff are friendly and helpful. i would stay at this hotel again.',happy
id26441,' ok our family likes to go to boston for a weekend before school starts. last year we stayed in framingham and drove in. this year i wanted to stay closer. hotel rates are insane in the city and all they had were rooms with - bed (king or qn). we had - people. this was the only hotel i found in the area i wanted that had - beds in a room. we booked it with aaa rate of $----night not a bad rate. (good thing) but we had to pay $---night to park in their large parking lot (bad thing). it was pouring raining when we got in friday night so instead of walking around the city in the rain we ate at the harborview grille. waaaayyyy expensive! almost ridiculous. even tho the food was good. it wasnt that good. there was a wedding both fri and sat night. no big deal except on fri night ..er sat morn -am. this woman who i assume was drunk tried opening our room door not once but twice til she figured out she was in the next room. (woke us all up) the walls are made of paper. you can hear every noise in the hall. i was surprised. but when this woman made it into her room she was on her cell phone. yes at - in the morning talking to a guy. i know this because she had him on speakerphone and i could hear their conversation as tho they were at the foot of my bed. after --- hr of this i got up and was ready to go bang on her door but then it got quite in there. (that sucked) the rooms are big and spacious we had a harborview room. the view was awesome. the bathroom was large the shower stall i thought could have been updated for a hyatt. the beds are not as comfortable as the website claims...but they were also doubles. i havent seen a double bed in about --yrs. i had to sleep with my --yr old daughter and we barely had enough room. i did not sleep well there. and there was definately enough room for - queens. it was extremely convienent to have the water taxis right behind the hotel. that is how we got back and forth to downtown. $---person roundtrip..kids under -- ride free. now...back to the harborview grille. on the last day we decided to eat breakfast there instead of grabbing something quick in the city. and even tho it was expensive...it was very good. buffet breakfast was $---adults...$---kids. i had the best omelet ive ever had. and our waitress was great. she actually saved us $- on my daughters breakfast. were like applebee is outback kinda people so id say the restaurant was a bit high end for us. there is a pool sauna and work out room. none of which we used. but we checked it out. the staff in general was very friendly.',not_happy
id26442,' my first impressions of the hotel were not great. the location is great just a short stroll to the union square and chinatown however when getting there the area seemed a bit grubby. we had to check in in the white swan next door and it seemed complicated after -- hr flight. the following day the area no longer was grubby :) the room is on the smaller side however we were lucky have a splendid view over the garden. everything works. the bed is small but comfy. the fireplace is a lovely extra. what makes this hotel a real gem to me (and at this point i hesitate to share this with you as i hope the hotel will remain the same forever) is the staff and the homely little touches. you can get coffee tea water and soft drinks any time from downstairs drinks-fridge area. the breakfast is plentiful (cereal fruit eggs toast pastries sausages croissants and more - there also is some variation each day). there is a pot of (very yummy) cookies for anytime munchies and wine (!!) and some appetizers in the afternoon. the staff are more than to help with any questions you might have. there even are some games and a small library. when checking out i felt like this will be the place i would love to stay again and would definitely recommend this to you too.',happy
id26443,' we had an excellent stay at the carlton. for the price ($----night + - night free) the carlton is very luxurious - considering the nyc hotel market. i was especially pleased that our room actually looked like the pictures - we had a great king bed w- a down-like comforter (a huge step up from the scratchy felt blankets in most hotels) down pillows and (i think) frette sheets. the bathroom though small was done in marble and was elegantly decorated. the other parts of the hotel are undergoing renovation. the lobby is small so in peak times there were a lot of people waiting (the staff was only --- at most times). my advice is to check in at an off-peak time if possible. also the elevators were small and slow as was reported in several of the reviews. for us this was not a big deal we took the stairs several times. we found the staff to be neither rude nor particularly helpful. overall if you are not focused on a big grand lobby or spacious elevators but are strictly concerned w- having a good plush room the carlton is the place to go.',happy
id26444,' i had a reasonably comfortable stay at this hotel and would stay there again. the desk staff are extremely nice gracious and hospitable -- and their english is fine. it is a beautiful old hotel decaying grandeur decaying being the operative word - there are some flaking plaster issues and obvious ceiling leaks that were patched. if youre not bothered by that kind of thing youll be fine. it is right in the middle of the historic district. walk a few blocks to the right youre in a lovely historic section with shops cafes restaurants a monument. walk to the left - along the light rail tracks -- and youre in the seedy part. it is fine in the day but scary at night at dark. as a single woman traveler i felt fine on charles street (historic section) but not at all safe on harbor street (the light rail stop) - i ran all the way back to the hotel and im comfortable in most cities. convention center - inner harbor are easily accessible. -- minute walk or - minutes on the light rail easy to use good value. the room was cold the heat didnt work well not all the light bulbs worked and there was no hair dryer. but the place was clean and surprisingly spacious. i probably wouldnt stay there if i planned to hang out at a hotel a lot. it was a good reasonably priced place to crash very convenient to places i needed to be.',not_happy
id26445,' i stayed here one night for a wedding june --. there was another wedding reception at the hotel and a few of the guests on our hotel floor were extremely disruptive late at night. in addition the reception is music from the --th floor could be heard in my room on the -th floor. security was called (not by me) to ask the guests to be respectful and keep the noise level down. they did not comply and the police were then called. i had an - am flight the next day and my husband and i did not get rest due to the problems and the unwillingness of the hotel to ask the disruptive guests to leave. the next morning when i turned in my keys and was asked how my stay was i explained the situation. all that i was given in reply was an insincere sorry . i am contacting the corporate office. the staff needs serious customer service training. i am a former front desk employee of a hilton brand chain and would have never responded that way. there was no offer for anything - a complimentary breakfast voucher for another night absolutely nothing. my husband and i left disgusted.',not_happy
id26446,' we recently traveled to new york with some friends who were attending a convention. upon arrival i immediately learned of an issue in regards to my reservation. the hotel was not responsible for the mistake. rather it was a communication issue between my friends and myself. what transpired after the issue came to light was a great reflection on the customer service of this property. the front desk agent alex could have told me my options matter-of-factly and moved on. however she listened to what i had to say and began to offer suggestions and other options. she then took it a step further and got her manager involved. the manager was also incredibly helpful. without getting into the details the manager was literally running around to make things work. with the help of alex and the manager i was able to get a resolution that was very close to what i had wanted in the beginning. needless to say i was very pleased. while i didnt interact with many other employees during my stay when i did it was always a good experience. as for the other details of this property...the location was great for us. there were many many dining options within walking distance. we ate at the italian restaurant on -er avenue very clouse to the hotel on one evening. shopping is also very close. you can find bloomindales just a few blocks away. another thing nearby is the subway and the bus. our walk was onlythree short blocks to a station which made it very convenient to get to-from the cubs game that we attended. the property itself appeared to be very well maintained. we were very satisfied with our rooms. the entire suite ---- including the bathroom was very clean. about the only thing negative with the room was the remote controls for the televisions. they appear to be very worn requiring a lot of work to push on and off. of course i cant forget to mention the daily manager is reception! this hotel does a great job with the snacks-food in the room. they changed it up from day to day which was really nice. the bar ran out of bud light (draft) near the end of the first day is reception. on the next day they actually offered a variety of bottled beers since they had not be able to replenish the bug light keg. again it appears they have a policy to go above and beyond to take care of their customers. all told i would definitely stay at this hotel again. it is ideally located offers clean rooms and provides great customer service.',happy
id26447,' our family of - (kids aged - and -) stayed for a week. it was good value for money and had everything you needed. it is a little tired but is very very clean. it is a perfect budget option for nyc. if i were to return to nyc i would probably stay closer to central park we spent a lot of time traveling uptown to see museums broadway shows children is zoo etc but you might like the location of nyma literally around the corner from the empire state building.',happy
id26448,' everything others have written is correct but from our perspective here is another angle. if you are wanting a - star big bustling hotel with concierge valet health spa pools entertainment nightclubs shops on premises people watching restaurants and noise this is not for you at all. if on the other hand you want to experience - rooms only no noise and with great shops restaurants and everything ny has to offer virtually within walking distance and also where the locals go this could be right up your street. excellent housekeeping unobtrusive helpful when asked and always on call if needed. extraordinary place for people who want and expect something different. stayed in the opera suite with my wife from the -rd to the -th august which although slightly on the dark side has a private terrace which made it for us and is virtually unheard of in any ny hotels. it is not for everyone it is for people who demand class from another era without all the hoi-poloi that usually is associated from a top snotty hotel. we will definately return when next in the area. thx elyn and ruth. p&f.',happy
id26449,' the best western grant park hotel is ok but if you are going to spend this kind of money go somewhere else... it is old and the door to the room was hard to open and close no microwave no frig i would not stay here again.. i hope i didnt beat them up to bad but it is the truth....',not_happy
id26450,' just spent the weekend at the sofitel. in for a family function. great rooms service. costs of both food and room were very reasonable. every staff member i came across put service first. room quality was top notch and tvs are outrageously big. a definite must if you will be in downtown chicago.',happy
id26451,' if you are looking for a completely different overnight experience this is your place. my wife and i enjoy coming to seattle for the occasional overnight night stay. we have been to the resturant el gaucho several times and have always enjoyed it. this time we decided to book a reservation with the hotel as well. the staff was very accomodating and nice however the facility was a different story.to be completely honest the room reminded me of cheaply remodeled college dorm. it is obvious that this inn used to be a low rent apartment building. there are large gaps under each door where light comes in. the ac units are small and inadequate. the street noise is intolerable. (we were awakened by two homeless men fighting.) the beds are motel hand me downs on wheels with nice sheets. be prepared to pay too much and be awakened through out the night by external and internal noise. also the neighborhood is completely filled with transients asking for money. pay the extra $--- and stay at the w .',not_happy
id26452,' this hotel i found a little pretentious but then again what to expect in such a touristic area of new york? the hotel rooms were clean and so were the shower rooms but were very small and i really feel this was not expressed on the website. the bed they claimed to be a double bed was pretty small and when we complained they just reeled off measurements of the bed to prove it was so. although after we complained we did get a small room upgrade the following day free of charge so i cannot complain too much. the staff were a mixed bag some friendly and others like they really could not be bothered to talk to you and were a bit snooty. the area around this hotel is nice if you like to fight your way through people all the time. i would probably not stay in the same location when i return to new york but this is not the hotels fault. i would stay here again but not as a priority. also the breakfast was fantastic but expensive.',not_happy
id26453,' i stayed at halcyon hotel last october for a business for two night as there was an it convention in sf and all other hotels within my company is budget was fully booked since we usually stayed at parc -- when we go to sf. it is actually more like a motel than a hotel since there is no front desk as it is in an old victorian building and they gave me a combination lock number to get in....since i arrived late at night it was kind of hard for my taxi to find it as the area is not well lit and going in was a hassle since i have to go up several steps with two big luggages. going down the corridor was a little creepy too since it looked like an old walk up apartment building that i used to live in new york where you have to look behind your back when you walked into the building... upon entering the room the amenities looked like a studio apartment with a small cheap looking kitchenette which is kind of weird as it is far from what i have expected for a hotel. the sheets on the bed is old and it is pilling (little balls that formed when you washed it too much on cheap sheets which i used to have at my dorm in college....) which kind of creep me out a little bit but since i am little bit of a clean freak and thank goodness i bought long sleeve clothing to cover me from head to toe. i even used my shirt to cover the pillow to sleep on. the bathroom size is that of a closet since i can hardly move and i am not big at all (-- --- lbs) toilet is pretty clean but one area of the tub is covered up with a bath mat where it looked like a huge stain they cant get rid of. i just wore my rubber slipper when i took showers... since i came in at night and on one at the front desk was in i was asked to check in the next morning at the basement which is where the front desk is...thank goodness the people couldnt be more nicer with everything and was very helpful with all the information that i needed and that is the reason that i gave this establishment - stars even though i only paid $----night where practically all hotel rooms are occupied in sf during the convention. i came back from a car at night after having dinner with my friend from sf and when she saw the hotel she was also creep out by the look of the building and asked me if i wanted to stay in her place instead. i said it was okay but kind of regretted not taking the offer once i walked into the hotel and realized there is an older man staring at me from the stairway that led to the rooms upstairs and i basically sped walk to my room (my room was located on the -st floor) and quickly locked the door with a chair in front of it. when i checked out the next day and sitting at the front of the building waiting for my taxi i realized that there were mails coming in and tenants were checking for their mails and realized this hotel also have people for long term residences and finally realized why there was a kitchenette in the room.... i honestly would not stay at this hotel again since it is kind of gave me the vibe which remind me of the hotel in the movie psycho and it didnt help that i was staying here by myself without a travelling companion...',not_happy
id26454,' stayed for two nights over a weekend - first off i ordered a car through the concierge to collect me - it never turned up - there was some confusion on the dates - then when i was checking in the counter staff had an open discussion on whether i or another couple checking in would get the next available room (this was --.--pm) - later in the week someone was checking in at -pm and there were still no rooms ready - when i got to the room it smelled strongly of paint-chemicals - complained about that and they put some sort of air purifier in which solved that - the shower didnt drain properly either - asked them to fix that but never did - asked them to organise a town car to drop me up to colombia university - said minium - hours at $-- per hour min - hours - managed to organise one myself for $-- - my key card did not work a few times so had to return to reception to get that fixed - the area the hotel is in itself is very loud on weekends - lots of clubs bars etc nearby - people are queuing in the lobby to get into the club on the top floor until all hours so mayhem outside the hotel - and there is a big nightclub literally next door with huge crowds of people trying to get in (no queue just a crowd outside) - room was fine small tv - air con was poor - blinds let in too much light in the morning - bed comfy - staff generally snooty - location is fine if you want to be in hip area - but a good --+ mins to mid town and the better shops - overall extremely poor and won t be returning',not_happy
id26455,' this hotel reminded me of the youth hostels i stayed in when backpacking across europe. and indeed it is fine if you expect bare minimums of things. it is clean the front desk and hotel personnel are friendly. if it has been renovated it was a superficial job of paint and not a very good one at that. the most disappointing and shocking aspect was there was no elevator and this fact is not listed on their website. i arrived with baggage and although was assisted with it to my fifth floor room i was not impressed with the small dark hallways and stairwells and certainly resented the stair climb to and from. the room itself had comfortable enough beds and clean sheets but no light except a harsh overhead ceiling fan lamp (the fan didnt work). air conditioning was left to a small window unit which sounded like a jet engine throughout the night. no fans or vents in the bathrooms. the concierge service proved not to be helpful as to locations of business services or things like what time the starbucks opened down the street. for a bed and shower and a younger person it is adequate...for anything other than that look elsewhere.',not_happy
id26456,' this hotel is just fine and from my (somewhat limited experience) one of the better ones in this area of the west side (it is at --th & amsterdam within steps of natural history museum central park tons of nyc transportation options). i was in a quiet room towards the back with no view - i dont know how the rooms on the front are but when im in nyc i do enjoy a street view. it is an older building with the issues that older buildings (esp in nyc) have including small elevators small funky closets steps into the lobby (no ramp - fine if you have small bags or doorman is on it). in fall-winter the air tends to dry out (true pretty much any older ny hotel without integrated climate control). pillows are decent medium soft. sounds of other guests are audible including any crying babies (not super loud but quite audible). the service is pleasant and attentive although a bit spotty (little things e.g. they deliver ny times to your door in theory but not always in practice semi-broken hairdryer in room). all in all id stay there again but wouldnt go out of my way to do so.',not_happy
id26457,' we stay in this hotel at least once a year. perfect location right on the --th street mall. you can walk everywhere (and we have) - pepsi center movies shopping restaurants light rail. it is so convenient. the lobby was updated a few years ago and on our last stay it looks like the rooms are now all updated - very nice! there is a great restaurant connected to the hotel that serves from morning till the wee hours so even that is nice and easy. the staff is always pleasant and helps us to have a great trip. love this hotel!',happy
id26458,' we ended up at hotel contessa after our original spring break plans fell through. they were very accomodating and made sure our stay was pleasant. the location is great; right on the riverwalk but not in the midst of the noisy restaurant-tourist area. we were given a suite with a king bed when we had reserved a suite with - beds. i pressed a bit on this issue and they found a way to accomodate us even though initially they said there were no doubles. their bellmen and concierge are very helpful & have good suggestions for dining and transportation. housekeeping was slow to respond to requests but it was spring break so they were extra busy. there was a problem with repeated false alarm fire alarms which was a bit annoying. we didnt have a chance to enjoy the pool however it looked very nice. they have a nice hour with half price drinks and tapas.',happy
id26459,' stayed at the hampton inn camden yards for a game on jun -- and was thoroughly pleased from the minute we arrived. the parking staff was friendly and accommodating while i removed everything we needed from the car before they parked it. the front desk was fast as my wife already had the room keys by the time i brought in the bags. the room was much bigger than i thought it would be more like a suite with a sofa nice mini bar-fridge and large flat screen and actual hd. a stadium side view would have been a bonus but not necessary as the south view out of window overlooked some nice townhouses and neighborhoods. before the game the family went to the pool area downstairs and although it was on the smallish side it was fine for our kids and us. the best feature of this hotel however is its location next to the stadium. typically we stay at locations away from stadiums which requires a ride to-from the game parking and traffic. to walk across the street and be at the stadium an hour before the game was simply fantastic. with two small children i dont always get to watch the entire game without having to leave early because the kids get restless. this night was different as the wife and kids left the game for the pool i stayed for the later innings and witnessed a bottom of the ninth comeback victory for the o is. after the game the bars and nightlife next to the hotel looked like fun but i opted for the comfortable bed. next mornings breakfast was nice and what we are accustomed to for hampton inn. our kids love having the selection of items. after notifying the valet downstairs we went and got our bags upstairs and the car was waiting for us when we got down. i would definitely recommend this hotel to anyone who wants to visit camden yards or even the baltimore-inner harbor area. go o is',happy
id26460,' we were fortunate enough to be able to stay at this hotel after hearing about it for many years. we loved the location the price and the staff. we had a room with a private bath on the top floor. it was clean and had everything we needed. it is convenient to subways and buses. you can experience the farmers market at union square if you stay over on a saturday. there are great little places nearby to have breakfast too. book early though as they fill up quickly.',happy
id26461,' like the main character of the hitchcock film of the same name hotel vertigo is not quite what it appears to be. positioning itself as a hip boutique hotel and trading on the fact that it was used as one of the locations in the film vertigo the reality is that the hotel is far from living up to its image. we stayed in room --- - the showroom according to the friendly concierge - on the top floor. the disappointments began with check-in when we were greeted by a disinterested receptionist in a lobby under construction. now it is true they were only building a new front desk but the effect was not very nice. after check-in it was into an elevator which hadnt been touched since the --s and was all scratched brass and plastic laminate. arriving in the room we were greeted by the smell of a hospital-type deodorizer and cheap synthetic carpet which never quite dissipated despite leaving the windows wide open for hours on end. the furnishings in the room were pleasant enough and the bed large and comfortable.the bath however was a major disappointment. really just an old fashioned hotel bathroom with a few new fixtures which were already showing signs of wear (it was impossible to turn off the water in the bath and the coat hook on the door would just spin around and around). the walls and woodwork throughout had just been plastered over with another layer of paint making the room feel cheap and run-down despite the attempt to spruce the place up. now these may seem like small details but at the price and for all the claims of being the latest boutique hotel in town they were disturbing. the final nail in the coffin is that the hotel is situated just above the tenderloin district so that if you leave the hotel in any direction but one you end up surrounded by junkies drug dealers and san francisco is perennial homeless population. we were too lazy to change hotels for such a short stay but i would guess that by spending a bit more you could find a place that is comfortable at being what it is and not trying to pull the wool over anyone is eyes.',not_happy
id26462,' found on an internet search and attracted by the pictures of the decoration this recently renovated spot in old town chicago turned out to be the perfect place to stay and enjoy the city. hotel lincoln is located just a few steps from lincoln park and zoo and the north avenue beach and features a super-cool space design where todd oldham meets tommy hilfiger (too bad that the executor of the decoration did not care of some details of the set up). the staff is friendly knowledgable and will do what the can to help you enjoy your stay with great recommendations and advice including a bike ride on brand new bikes free for guests. this is a deal not only for the price but for the location service and overall experience.',happy
id26463,' we stayed here for - nights recently. the rack rate for the hotel is quite high but we got a discounted rate on a sale. frankly i will admit that i was a bit apprehensive having read some of the reviews. so i wasnt expecting much but the hotel blew away our expectations. now for the pros and cons pros: - location: the hotel is situated right opposite the charles st-mgh t station (red line) which makes it a breeze to get to from the airport using public transportation as well as to get to all the sights in boston - close to sights: boston common and boston public garden are a few minutes away. the hotel is right on beacon hill. you can start your freedom trail walk right there. walk to the esplanade or go for a run along the river. - great room: our room was on the -th floor with a bit of a view of the river. the room was nicely appointed (great bathroom comfortable bed). good service with a smile all over. the nice toiletries were a plus. - lots of extras: one of my pet peeves with luxury hotels is that they charge you extra for everything - internet access bottled water etc etc. liberty didnt do any of that. they welcomed guests with champagne there was free internet in the room bottled water coffee in the lobby yoga classes in the hotel yard. - finally the history and architecture of the hotel itself. cons: - for those that care about that kind of thing on friday and saturday evenings there is a huge noisy party going on in the hotel. we didnt hear a thing in the room though. overall would stay here again in a heartbeat!',happy
id26464,' we were looking for a beachside town and ocean beach fit the bill. we stayed at the ocean beach hotel which looks like it is been around for a long long time judging by some old pictures we saw (including pictures of the hotel before a street separated it from the beach). the front desk staff and cleaning staff were very professional accommodating and friendly. we stayed on the second floor with a partial ocean view; rates for each of our days varied between $-------. our view also included colorful local characters (as one reviewer has noted) who hang out near the pow-mia memorial across the street. the local color also attracted the s.d. police three times who twice hauled away people. the third time appeared to be some kind of contact visit by cops to talk to the homeless the skaters other rough characters and the well-dressed people attracted to them (drug sales?). that said we walked around day and night and never felt threatened -- no aggressive panhandling (and little panhandling in any case) no need to watch wallets etc. like we might have felt elsewhere. the vibe was good. ocean beach has done a good job of deflecting chain stores (although the fought-over starbucks up the street from ob hotel easily had the biggest crowds of the coffee shops we frequented). in fact our find was that one should hit a local coffee shop. besides the lines being shorter folks are remarkably friendly and open the coffee is excellent and the pastries are local and better. hit the same place three days in a row and youll be shooting the breeze like youve lived there a year. so while the anti-corporate mentality may be a bit militant it makes for a pleasant main street to wander up and down. now to the hotel. the room smelled musty and the carpet had that mildly-wet feeling from high-humidity climates. our bathroom sink faucet swiveled left-and-right though not by design. the toilet was constantly on the verge of stopping up (did the previous tenants through a baggie of dope down it?). there was a table on the patio but the patio had some kind of half-worn off macadam covering that made it uneven (repairmen were working their way down patios sanding that stuff down which was very noisy during the day). the room had two chairs on opposite sides; we used the bed for sitting and as a table. there was a fridge and microwave. the wall had been torn and repaired (badly). there was a new door to the bathroom and while that was fine the frame around it was unpainted. an attempt has been made to spruce up the courtyard -- box planters on the -nd and -rd floor railings container plants below strings of lighting overhead and so on. some of the lights were burnt out and the fountain in the middle was bone dry. indicative of good intentions that are not well-funded. a good cable tv selection and free wireless internet were bonuses. as others have noted the rooms are very noisy. from newlyweds on one side (theyll learn i guess) to a guitarist practicing his heavy metal riffs (presumably for a local show one evening) to drunken screeching in the courtyard to the sound of harleys being revved to one fight on newport ave outside our room to revelers at all hours (including nine a.m. one morning) to a pretty good ad hoc music jam session (think three of the talented players were sailors) at the pow-mia memorial to fire trucks to a thumping bass from a nearby bar to the occupants above us daring walk to the bathroom to people yelling at their buddies across the street -- the joint is noisy. weve lived in ---- congested areas of several large cities abroad and in the us and never had noise like this. so if you want a quiet weekend by the beach this aint the place by a long shot. we enjoyed the town and its free-wheeling environment but hated the hotel -- save the staff. we figure for the annoying noise level and the run-down condition of the hotel it is worth about half the price we paid per night. and a major chunk of that is what ocean beach hotel is all about: location location location.',not_happy
id26465,' we stayed at vintage court for all of thanksgiving week. we booked our stay through expedia.com and got a great rate. we were in room --- which was on the alley side. it is an older hotel but i found nothing to complain about. our room was very clean and very quiet and the bed was comfortable. i heard no street noise hallway noise or noise from neighboring rooms. dont let other reviews you may have read make you think twice about staying here. i noticed no unbearable odors. my room smelled perfectly fine. i did read in a review beforehand to leave the bathroom window open when using the shower so the steamy air can ventilate. i did do this so it may work. there was free wine down in the lobby every night from ---pm. the location is great only - blocks from union square and a few minutes walk to chinatown. the cable car stop is right on the corner block from the hotel. there is a market -liquor store right near the hotel. we visited this market every day to get milk juice and snacks. there is also a walgreens & - eleven near the hotel (about - block down). i recommend picking your snacks-drinks up out and bring them back to the room instead of paying the in-room mini bar prices. i would stay here again and again. great value great customer service great location!',happy
id26466,' the rooms are clean and recently renovated. the area contains some rough characters but they mostly keep to themselves -- some of them ask for change. only - block north is geary street and the theatre district. only a few blocks east on geary is union square. the wireless internet did not work for me and the staff didnt seem willing or able to provide much assistance but they let me use the internet terminal in the breakfast room. the internet connection was very slow but it is okay for checking email or looking up basic information. the included breakfast is mainly just coffee tea and the occasional muffin. there are no phones in the rooms. i was told they are still renovating. this is a decent option for the low-maintenance traveller.',not_happy
id26467,' needed a hotel near the airport and read good reviews. however everything was just average including front desk service and rooms themselves. we initially were given a room facing the road but it was so dark and drab. we took a walk around the grounds and saw that the marina side had much better views. we requested a change of rooms and paid extra for the view and walked in to find we were given a suite w- kitchen which was better. it was nice that they provide free airport shuttle. overall it is an outdated hotel but convenient to airport.',not_happy
id26468,' my family and i just recently stayed here at this red roof on a last minute trip. the yound woman in the front was excellent helping us to get a quick night stay. we saw this hotel off the highway and wanted a convient location to downtown. we ended up getting a double bed room. the hallway lighting to our room was pretty dim. as well as the lights inside the room. the window was not too big so the highway traffic was not loud. the beds are not the softest. the bathroom was small and did not have a toilet cover. so if you have a child - and under lock the door. overall my family and i felt somewhat safer at this hotel due to its location and seeing a security guard verifying license plates at night. this place does not have breakfast but does provide coffee-tea. for our purpose this hotel was convient and a great price.',not_happy
id26469,' loved this place! clean crisp quiet atmosphere. centrally located in mid-town is fashion district. room was a bit small but like the hotel is very new-updated contemporary and clean. bed was outrageously comfortable too. nice roof-top bar and view. front desk overall service (by everyone) and restaurant food and service was excellent too; very accommodating. i will definintely stay here again and highly recommend it. (stashrewards.com affiliated also.)',happy
id26470,' we stayed in room ---. i booked the room thru hotwire. they listed it as a - star hotel. we found the room to be small and shabby. paint was peeling off the ceiling and some of the trim. wall paper was peeling off in some spots. tile was chipped and broken around the toilet.the thermostat did not work in our room and when i reported it to the front desk they said that was a common problem in their rooms. the overall appearance of the common areas was very worn. i would find it very difficult to rate this a - star hotel and certainly not a - star.',not_happy
id26471,' very friendly hotel. we stayed here from early january ---- for - nights. the room was just huge with a king size bed walk in wardrobe. the bathroom vanity was seperate from the shower toilet which made it easier to get make up on while hubby was in the shower. the bathroom itself is quite small and you have to manouvre around the toilet to shut the door but you arent usually in there that long.room had reverse cycle air conditioning a writing desk internet access a small fridge microwave and coffee maker.the price per night included breakfast downstairs in the lobby which included biscuits and gravy cook yourself waffles (had us aussies baffled as to what this appliance was at first) toast croissantspastriescerealfruityoghurt juice tea and coffee etc. this was an excellent breakfast range and everything was fresh. the hotel is located about a -- minute walk to beale street and peabody place where all the action is. the hotel overlooks the mississippi river and mud island. we felt very safe at night walking out and about and parking is only $- per night. we could here other ooms water running through the pipes at times but it didnt really bother us.there is no laundry on premise but they do supply a laundry service for a fee.the in room safe costs $- usd per day. the hotel has a swimming pool fitness centre and an atm in the foyer. we would stay here again as we had no problems but would first check ouot other propertys a bit closer to beale street as that would suit us better as we spent most of our time there.',happy
id26472,' i stayed there for three nights it was wonderful!!! great location good shopping friendly staff. the front desk was very quick to adjust my bill due to an internet connection gone sour!',happy
id26473,' where oh where to begin? let is start with the wall in the bathroom that said ---- you. and the window that had been left wide open (screenless) so bugs & rain got in the room. and the incredibly filthy hall carpet. then there is the desk clerk who answers the phone at night hullo -- leaving the traveler with the impression that a very wrong number has just been dialed. i always wanted to see what one of these was like and i still appreciate the concept. there is a small kitchen in the room that could be a great plus for a family. however this particular hotel needs a little work perhaps more attentive employees. we ended up arriving unexpectedly late (it happens to travelers so a hotel by an airport should be prepared for such occurences) and getting into the hotel proved to be quite difficult. the front door was locked nobody answered the phone for awhile and we were eventually let in by guests in the building. someone appeared to give us our key but there wasnt anyone available to deal with our room problems. we were too exhausted to stress out about the problems in our room and went to sleep but we were left with a less than positive impression',not_happy
id26474,' what a dump. for $---night you get smelly roach-infested rooms. also this hotel has some sort of contract with the government that allows homeless women and their kids to stay there. these women are rough-looking and the children are unruly. the staff is horrible...the skinny black guy with glasses used the f word a few times when i asked him he name of the manager. worst hostel experience ever!!',not_happy
id26475,' we stayed here for - nights. what a fantastic location couldnt ask for any better. - minute walk takes you straight to all the shops restaurants trolly service and harbour. the hotel was lovely clean modern and all neccessary amenities. one tip dont bother eating breakfast at the hotel there are plenty of cafes for a good morning breakfast. my favourite head down to ihop! (look up address in yellow pages in the hotel room) will definately be going back to the holiday inn at fishermans wharf!',happy
id26476,' was looking for a hotel in downtown dallas near baylor and this hotel looked like an interesting option. the room decor had a very beachy feel in yellow blue and white colors on the furniture walls and bedding. there was a separate living room area with two couches and a large work desk a separate bedroom and a bathroom - the bathroom had a separate vanity area and shower-toilet room which i liked - i hate having to practically straddle the toilet to get at the bathroom counter or tub faucet in some smaller bathrooms. the room was very comfortable although somewhat dark since the windows faced the interior of the middle of the buliding and didnt let in much light but since im only in a hotel room in the evening guess daylight doesnt much matter. the lobby is spacious and bright. they offer valet parking as well as a shuttle that travels within a --mile radius of the hotel - it was great for getting back and forth to baylor university medical center. would definitely stay here again if visiting the downtown dallas area.',happy
id26477,' my husband and i arrived on june -- to discover the parking lot was being resurfaced and parking would not be available for three days. i was directed to a parking lot that had meters which needed to be fed every two hours which i found to be completely unacceptable. who wants to feed a meter every two hours when touring a city! they were unable to direct me to safe long-term parking and did not offer to even assist me in finding a sufficient lot. i was lucky enough to confer with another guest who had discovered a private overnight lot for $-- dollars a night. so i had to shell out $-- for parking which was supposed to be included in my stay. i found the staff to be very condescending and totally unhelpful they were sorry but there is nothing we can do. when i said that i wanted to cancel the reservation i was then told that i would get a --% discount which ended up being $-- not even close to --% of my three night stay! the least they could have done was refund the $-- that i had to pay for parking. rooms themselves were dingy and didnt feel clean. curtains had stains. no amenities. continental breakfast is a muffin and coffee.',not_happy
id26478,' stayed here for - nights during a conference and got the conference rate of us$--- per night (of course plus a series of taxes that get slapped on everything in nyc). we had a double room with two comfortable queen beds and all the usual sheraton fittings like a double blind system tv mini-bar room service iron and iron board room safe. bathroom was small but worked well – you can see the years of sheraton hotel experience in their design and layout which all work. importantly for me the usual fee of $--.-- for -- hours of room wi-fi was included in the conference rate. otherwise i would have had to sit in the lobby to access the free wi-fi. staff were polite but not over-pleasant and we had to queue for most things eg queries in the reception line leaving our bags for the day. room service was good and the central location near all the museums central park and sights is a bonus. be warned – the mini-bar is automatic so if you remove a can of beer to store your milk or water it gets taken off your bill. they will correct if when you check out but you have to remember to tell them. the air-con in the public areas is glacial and i got a cold from going in and out of the extreme humidity outside then indoors to chilled temp. don’t know what you can do to over come this. most restaurants and conference areas has the temperature turned down to chill you. so you always needed to carry a jacket or cardigan.',happy
id26479,' our family of - stayed here ---- - ----. we picked a hotel in la jolla instead of central san diego because we wanted a place convenient to both legoland and san diego. this hotel is that - it is about -- miles from legoland and about -- miles to downtown san diego. it took me only -- minutes to get to the airport on a saturday morning - no traffic. this hotel is in a nice safe area with a lot of apartment buildings and office buildings. there is a shopping mall right across the street and many small strip malls nearby to get food and groceries. i dont know if anyone ever needs it but there is a post office one block west on genessee in a little strip mall with a starbucks. the room was spacious because it had a separate living room with sofabed. the sofabed is very uncomfortable because it is uneven and you can feel the coils in the mattress. the beds in the bedroom are great though very plush and comfortable. a minor inconvenience was the door to the microwave-fridge. you have to close the living room door to get to the fridge which is covered by shutterdoors but like i said it was a minor thing. apparently you can ask for adjoining rooms because there was a door to the next room right by the sofabed. something to keep in mind if you have extended families vacationing together. the carpet was a little worn but aside from that the room had recently been renovated so it looked clean and fresh. nice touch to have a shower massage head in the shower. the free washers and dryers are on floors --- and --. one set on each of those floors. they are located by the ice and vending machine and are not marked by a sign. you have to walk past the vending machine and open the door that at first glance looks like the stairwell door. some washers dont work really well but hey i needed to do laundry and it was free. the dryers all worked well. bring your own detergent if you can but they have detergent available in the gift shop for $-. if you have more than one load i found it very convenient to go from floor to floor using the service elevator that is right in laundry room. on other floors the laundry area is used for storage so dont expect it to be clean. the staff was friendly and efficient and was very helpful whenever we asked them questions. the free breakfast their signature cook-to-order hot breakfast grill was as wonderful as usual. the area is very large and provides for many people to be there at the same time. the only time it was crowded was on friday morning when the next group of spring breakers checked in. that day i waited in line for an omelet but it took less than - minutes to get my order out because they are very efficient. they offer freshly cooked pancakes at the grill but they can also be found in the buffet area along with bacon and sausage so you can get a full-on breakfast without having to wait for an omelet. the lobby has a lot of tables and chairs so you can always find a spot to sit but since there was a table and chairs in our room we always ate there. they provide trays so you can carry your plates upstairs. the pool is indoors and also has a sauna and hot tub. the fitness center is small but has several treadmills. it is located in the same room as the pool. i thought it was convenient for parents to be able to watch their kids in the pool while being right there in the workout room which is glass enclosed. also convenient is being able to go into the sauna after a workout then jump into the pool or hot tub - good floor plan. other people mentioned that there was ample parking on the street so they didnt have to pay to park in the parking lot but everytime we got back to the hotel i couldnt find parking nearby so i had to pay for parking. when i did find parking on the street (once) it was around the block behind the braille institute which is the next building behind the hotel. the rooms are very quiet. i never heard a peep from the people next door or from anyone passing by the room. however the air conditioning unit was pretty loud. everytime it kicked in i had to turn up the volume on the t.v. i would recommend this hotel for anyone who is visiting the san diego area even if you are not going to legoland. we had a very pleasant stay and i would pick this hotel again if i return to san diego.',happy
id26480,' it is easy to get to the medical center from la quinta and there are many restaurants nearby. the rooms are clean and quiet and roomy. you feel safe there and that is important in a big city such as houston. in addition la quinta is pet friendly so you can keep your pet with you. if you need to board your pet there is rover oaks on west bellfort less than a quarter of a mile away. rover oaks is a kennel where you can leave your dog in doggie day care or if you have a hospital stay you can board it until you return. i left my dog there and he had a wonderful time.. you will enjoy your stay at la quinta because you will have the convenience and the comfort of home.',happy
id26481,' we found a steal for this hotel on travelzoo and booked it not totally knowing what to expect. boy am i glad that we booked this place. it is a great hotel in a great location as it is close to lots of great shopping close to the bart station walking distance from at&t park (home of the san francisco giants and a short ride away from fishermans wharf. the room was clean with a nice view of the city. bed was comfortable. a nice sized flatscreen tv. bathroom was nice. the service was great as whenever we needed any info as to how to get somewhere in the city they were very very helpful. i absolutely highly recommend this hotel to anyone staying in san francisco. and if you find a really good deal like we did it is icing on the cake.',happy
id26482,' during the months of jan-april we travel to the dallas area several times for club volleyball tournaments. in march we were looking for a hotel close to the sportsplex on alpha road and found a great rate ($-- range) @ the holiday inn. when booking the room (double queen beds) i didnt notice the age of the hotel only that it had the type room i was looking for was just over a mile from our venue and it was a trusted name in hotels. when we arrived the staff was extremely helpful they had actually upgraded us @ the same price to a king suite but we explained we really needed the double queen room and they were very accomodating. everything was nice and clean and the staff including the maid service went out of their way to make our stay very comfortable. the first suggestion i would make is: have a listings in the room of available channels the tv was a little confusing but this could have been due to the fact they had only been open a short time and were still working out the kinks. secondly the sink in the bathroom is gorgeous but it is a little high and last the walls in the bathroom are a bit thin but didnt seem that way in the main room. i liked this hotel so much we are staying there again this weekend.',happy
id26483,' great location but -th floor tower room with balcony had poor air quality when air conditioner was on. it made me dizzy lightheaded and left me with a headache. i also was unable to stay in the lobby because i was allergic to scents there. people were having lots of fun here in the pool area etc but i couldnt stay. with the whole town booked out we ended up in el centro at -am. we are heading back to san diego today and hope to have better luck at a popular chain hotel. do not stay here if you have allergies or breathing issues. the staff was very understanding but there was nothing they could do about the air quality in the room.',not_happy
id26484,' we loved the location the enormous amount of space (relative to other ny hotels) and especially the terrific value for money we found in the vicinity. for example we bought a hot breakfast to go (eggs breakfast potatoes and ham) from the market on the corner plus a bagel - it cost something like $- and fed all three of us! plus i brought a bag of clothes to the laundry around the corner and it cost only $- to wash and fold what i think was around -- shirts-jeans. close vicinity to everything without the tourist prices - and keep an eye out for special offers. we were there dec - - -- and managed to get a one bedroom apartment for only $--- a night because we booked ahead and kept an eye out for special offers. the room was priced at well over $--- a night just before we arrived. we couldnt have been happier.',happy
id26485,' when the blizzard of -- closed airports all over the eastern seaboard my husband & i found ourselves stranded in charlotte on the way home from the carribean. armed with an --- number & a discounted room voucher from us airways it was the luck of the draw that landed us at this marriott property - miles from the airport. we arrived by cab hungry & miserable after spending over an hour on the runway waiting for a gate disembarking only to find --- other grumpy folk waiting to clear customs. we were told the first flight we can get you is -:-- tomorrow night. so we opted to take the voucher & have a shower & a sleep before tackling more travel. even though the desk staff had just dealt with --- other stranded folk they were professional polite & helpful. armed with menus from the only restaurant open after midnight they directed us to our clean well appointed suite invited us to use their business center & have a swim in the morning before noon checkout. our rooms were large with fridge & microwave comfy sofa & flat screen tv in the living space kingsized bed & flat screen tv in master bedroom. the bath was large & well lit with aveda products for soap shower & moisture. we ordered & got great late night food from the place the staff had reccommended & slipped off to dreamland in plush egyptian cotton sheets. the next mornings in room coffe & in suite tv fitness class were both complimentary. we packed up & left our bags with the concierge while we lunched in the atrium on home made wild mushroom soup omlettes & fresh croissants to the sound of waterfalls & christmas smooth jazz tunes. after the horrible week wed just spent in st martin this was a welcome island of sanity & rest in an otherwise trecherous holiday week.',happy
id26486,' my wife and i loved the hotel the staff were very friendly and helpful the room was quiet (exactly what we asked for) the atmosphere was great and we both loved the old world charm of the histiric building. great shopping nearby and an easy walk to most of downtown san francisco. we would not hesitate to recommed the beresford arms hotel in san francisco to any traveller looking for great priced accomodation. this is the second time my wife stayed at the beresford and it was as a result of her first stay (-- years ago) that we decided to stay there this time neither of us regretted that decision and we will certainly be staying there the next time we visit san franciso.',happy
id26487,' we recently stayed at the fairmont san francisco the chain is flagship site. this is our second stay at the hotel and we love the beautiful building the history and the location. as usual the front desk staff were wonderful and the room (the bali suite) was gorgeous. a special mention has to be made about the excellent work of the concierge desk in particular tommy who worked hard to accommodate our constantly changing restaurant reservations. the only thing that took away from our experience was the housekeeping. do not get me wrong the room and the hotel in general is very clean but little things kept adding up that make me wonder if perhaps there have been some cuts to the housekeeping department. for one a lovely welcome tray with cheese fruit and water was brought into our room the first night. excellent! unfortunately it stayed there for the rest of our stay right in the middle of our living room (this was a big room service cart). i would have put it outside but i became curious to see if anyone would move it. it was clearly finished with - half an apple and two empty water bottles. then the little things - soap not replaced no robes small items left on the floor no turn down service one night. when we returned one day from being out i thought the room hadnt been cleaned yet until i realized the bed was made. the room was messy but the bed had been made. it is not enough that i would give the hotel a bad review but this is a nice and very expensive hotel that should do better. the last thing and this is the one that bothered me most was on our last morning before we checked out we had the do not disturb sign on the door. i was packing up our last items (we still had two hours before check out) when there was a quick rap on the door and the maid walked right in. then she stood there and asked when we were leaving. totally unacceptable. we did discuss our concerns with the front desk staff and they were very professional and friendly about it. i would stay at this hotel again but they need to be careful or we will begin looking elsewhere.',happy
id26488,' although i only spent one night here the hotel is fabulous! spotlessly clean amazingly friendly staff who go that extra mile without being asked to. the junior suite was beautiful and the bathroom luxurious. sumptuous in every way!',happy
id26489,' given that we are not golfers my husband is always a little leery about staying at a golf resort. we were extremely pleased however with our choice of the legacy golf resort for a recent two-night stay. the staff at the front desk went out of their way to ensure that we had a great stay and our one-bedroom unit far surpassed our expectations. the room was spacious clean and inviting. the bathroom was huge and the jacuzzi tub the dining room and the kitchen were everything we could ask for. we especially appreciated the resort is new recyling program and efforts to go green. i would highly recommend this resort to anyone staying in phoenix. a great bargain!',happy
id26490,' girls weekend that included tickets to see barbra streisand perform in brooklyn. we were debating about a vacation rental vs. hotel. finally settled on the san carlos based on a recommendation. what a great choice! friendly staff and spacious room! we rented an executive suite which was a living room bedroom and small kitchen complete with dishware mini fridge and microwave. clean mostly quiet ( hard not to heat street noise in nyc right?). bathrooms were an unexpected luxury. - --- blocks to the subway ... couldnt have been any more convenient. close to times square and the theatre district and of course shopping! i would definitely stay at the san carlos again!',happy
id26491,' omg a hidden jewel close to seattle wa. snack bar was great. rooms were outstanding. chose this place just by chance. was looking for a nice place with shuttle service to airport. they have -- hr shuttle to airport and light rail system. i regret that i didnt stay here longer. beautiful beautiful beautiful!!!!!! will be back would like to try their food. looked upper scale',happy
id26492,' chose to stay at this hotel on business trips to the area to build up my spg points and status. kept coming back because it is a pleasant hotel for short stays. i had been concerned about road noise interrupting sleep but that hasnt turned out to be an issue. the rooms are clean enough with modern furnishings. most importantly the free internet doesnt get overly bogged down in the evening. they do have a hot breakfast in the lobby with options for a low carb start to your day. nice place and a very nice staff.',happy
id26493,' i spent my birthday this year at the four seasons hotel and from the moment i was picked up at the airport i was treated as if i was the only guest at this hotel. from paul our driver from the airport;christine front desk clerk; barbara andrea danny marco the concierge staff; alan the door greeter; nelson the courtesy car driver; raha sam and jennifer at the culina restaurant the service was top notched and super attentive. you could not find a friendlier more helpful group of people. my room was clean and i had a balcony overlooked a garden. i used the exercise facilities which was clean and stocked with towels. from now on every time i visit la i will be staying at the four seasons hotel los angeles at beverly hills.',happy
id26494,' this was the first time i stayed at an embassy suites hotel so i did not have another to which to compare but i absolutely loved the hotel. it was new and clean with large shower stalls thick absorbant towels bath rug (not a bath matt) large fluffy pillows deluxe bedding microwave refrigerator and a bar area with a sink. having two rooms a living room and a bedroom was a plus also. the buffet breakfast in the morning served until -:-- a.m. was delicious with choices of scrambled eggs omelets hot and cold cereals bacon sausage toast bagels fruit yogurt and pancakes. the mangers reception in the evening serving beer and wine and a few selections of mixed drinks along with chip type snacks was also a nice surprise. the location to the musuems and government buildings was good also. transportation by subway or bus was convenient. i would recommend this hotel in a heart beat. staff was very friendly and helpful. plus: comfort and convenience needs improvement: could use a pull out mirror in the bathroom to see the back of hair.',happy
id26495,' we stayed here - nights and the location is great joining the prudential mall with plenty of shops and restaurants you can even get the t (subway) from the mall the legal seafood is a must food -st class. we were upgraded to a suite as it was my husband is birthday and the fridge and kettle we requested were waiting in the room on arrival. the room was on --th floor and the views over the charles river were superb. the staff were all very helpful but special mention to john the concierge was great i did not have my laptop but if you are a guest you have free access to computers next to the concierge desk. a trip up to the skywalk on top of the prudential building is a must and the restaurant on the -- floor has great views and wonderful food. we travelled to hyannis on the saturday but it was bitter cold and snowing the season does not start to april but it didnt put us off i will certainly use this hotel again thanks to everyone who made our stay so great.',happy
id26496,' hotel styled for young single adults. dark tile and room decor but fairly large rooms. there was an unusual attribute in our room wherein you could not turn on the bathroom light without having the main room light on. this wouldnt be a problem if you are traveling alone but when you are with someone it make life a little more complicated. the hotel had a unique feature of being able to drive guests around in an acura which we took to fenway park and the train station.',happy
id26497,' beautiful clean and very friendly staff. great location on the subway t line only steps from the door. walking distance to the museum of fine arts fenway park and newbury street shopping and dining. the only reason im not giving - stars is because of some faulty housekeeping. our room was always cleaned beautifully but we never had our coffee pods replaced. we had to call for them all - nights we were there. also we asked the turn down service to come while we were at dinner somewhere between - and -:-- yet they always interrupted our cocktails in the room between - and -. it is easily fixed and my only complaint so not too bad. id stay here again.',happy
id26498,' i just got back from san diego participating in a business conference at the grand hyatt. i couldnt get a room at the hyatt so i was forced to other options. our office administrator booked me at the hotel indigo. i had no previous experience and was very pleasantly surprised. in general i like staying at boutique-style hotels versus sprawling mega properties and the hotel indigo really hit the mark. it is trendy yes but tastefully done not a haphazard collection of off-beat furnishings. i stayed in a very affordable king bed standard room; plenty of room and a very nice bathroom. im a business traveler and enjoy good service free wi-fi and a clean look and feel. the hotel indigo scored high on all fronts. it is also priced very well for the market but suspect once travelers begin returning and their occupancy increases they will demand higher room rates. i saw earlier comments about kid-friendly. i would not think that familes with small children would find the hotel indigo a great option given all the comments about refrigeratiors and microwaves etc. this is more a couples or older teens and-or business traveler destination.',happy
id26499,' stayed only for one night as transit hotel to other parts of california. location: financial district near shopping district and china town. room: clean and reasonably sized. our room has - big comfortable queen sized beds that can easily fit - adults and - children. service: check-in was quite fast without fuss. cons: hotel walls very thin. can hear people walking or making noise next door. american breakfast quite expensive at $--++ and internet comes at $--++ per day.',happy
id26500,' the hotel was nice; the room was clean the bath very nice. i thought the room overpriced. the food was good but the restaurant was very loud and seemed understaffed.',happy
id26501,' look i would just like to start by saying ellegance why some choose to wait until after their stay to say something i will never know . but patricia and i have found ourselves staying at the waldorf - times and once strayed to what others said was a better place to stay well on behalf of patricia and i wrongggggggggggggg! just people watching at the waldorf is worth it .we would love to return soon (we stayed -th july ---th july) .just soak up the atmosphere use your imagination and look around this wonderful piece of history cause your part of it as you stay at the waldorf.like we say ellegance.',happy
id26502,' we spent -- nights at the country hearth. the room was comfortable and clean and everything worked perfectly such as tvwi-fi lights hot water and air-conditioning during the entire period. the front desk staff were extremely helpfull and knowledgeable about san francisco. the cleaning staff were friendly and saw to all our needs. the hotel is close to muni transport which resulted in no taxi service neccessary during the entire period for myself wife and wheelchair daughter. i would recommend this to anyone looking for reasonably priced accomodation in close proximity to chestnut street and short muni rides to union market haight and the wharf',happy
id26503,' hotel was what you would expect from marriott-renaissance. good service nice amenities up to date clean. i stayed for - nights while attending a conference at the convention center. the room was nicely decorated with a partial view of waterfront-bay but nothing spectacular view of most of the city is blocked by another building. walking distance to the convention center and several nearby restaurants. however if you want to see the sights in town it will require a cab or some other form of transportation and with a city like boston i doubt you would want to spend all your time in this rather isolated area of town. room service was good and prompt and as others have indicated starbucks on first floor for coffee and quick breakfast. i would stay again if going to a conference at the convention center but there are many more convenient nice hotels to stay at if you want to get a better feel for what boston has to offer.',happy
id26504,' the majority of the staff were rude. they made guests feel as if they were not welcome because they are not actually members of the league. the dress-code is ridiculous. the people that i encountered that were members seemed to think very highly of themselves. the walls in the room must have been as thin as paper because i could hear everything. in short i strongly advise that you stay elsewhere.',not_happy
id26505,' not helpful at the service desk the pillow is lumppy (old) and the blanket doesnt feel clean-fresh. the pillow casues both of us neck pain which we usually dont. soap and shampoo was not avalible and had to go downstairs to ask for it. positive - they had spring water avalaible at each floor. they hold your luggage for you. but it takes a long time to get them back. internet was avaliable complimentary. the room was tight.',not_happy
id26506,' i disagree about it being a dicey location; there were several great restaurants -- even a food court -- about a block away. as a single traveller who doesnt like to stray far from the hotel i was comfortable returning from dinner at - p.m. the front desk staff was very friendly as were the various circulating marriott employees in the lobby throughout the day. however the bell desk and doorman were almost nonexistant; i had to walk to stuart street to hail a cab because i didnt have time to wait for someone to show up. the free high speed internet access made this hotel for me especially since i had to get a lot of work done during my stay. the hotel itself is newly renovated -- the lobby is very nice -- but they are still working on things (ex: the ice machine on the -th floor and hammering at - a.m.). the beds are very comfortable and the furniture updated. i had a king nonsmoking room but it felt incredibly small -- especially the bathroom (as one other reviewer noted). pedastle sink shower only and no place to put toiletries was a drawback. the room itself was very small; the desk didnt have a lamp which made working in the evening difficult. i didnt have any place to put my suitcases except the floor (the armoir is the closet) and while the flatpanel tv was a nice addition (they didnt have much choice given the room size) i couldnt turn it to face the bed. also the local channel reception was lousy. since i was on business i didnt have much time for site-seeing although boston common is about three blocks away. for the location in the theatre district i think it is a good one if youre used to smaller rooms.',not_happy
id26507,' great dinner and drinks at redfin small but really just the right sized room - with a painting we loved and view of the city fantastic sleep in a very comfortable bed slept in room service for breakfast for a lovely lazy morning',happy
id26508,' we have stayed in many hotels in new york city for business but hotel mela is the best of them all. excellent is the mark in every catagory.',happy
id26509,' this is a decent hampton inn which means that in memphis it is about as good as it gets! the first floor lobby and breakfast area are in the midst of major renovations so it is dusty and chaotic. the room was a typical hampton room and clean enough. i will consider staying here again after the first floor construction is completed.',not_happy
id26510,' a very nice property with great service a cool lobby bar and of course super location in the heart of the action in chicago. the only negatives: bathroom sink faucet so restricted it was hard to even get your hands wet and ceramic tile in the shower with some nasty grout that was in serious need of cleaning.',happy
id26511,' it is an econo lodge and cost $-- a night for a king. the room was clean and very roomy. no fridge or microwave. parking was $---day but in a downtown hotel that is normal and reasonable. staff was good when checking in and out. continental breakfast in attached lounge on ground floor was decent muffins and danish. plan on using it again if i cone back to memphis soon. sister-in-law said pool was very nice i forgot suit.',happy
id26512,' high average is our rating. it is on the high end of the price scale but location location location! you are right there close to it all. it was very very very hot - upper --s all three days but close enough to attractions that at a slower pace we all made it . we did like that union station was right there - use it. the room was small but clean and comfortable. now on to the staff. they were all for the most part nice and very helpul. then there was one man the best most helpful and just a very very nice human being. wade the bellman is who and what made my stay super good! so if you see wade shake his hand and give him a pat on the back and a $- or $-- in his hand.',not_happy
id26513,' great location free hour good breakfast. restaurant has amazing city views and the best customer service. will definitely recommend and return in the future.',happy
id26514,' i guess ill start at the beginning of this horrible story. when we first walk in the lobby we realize that there was a very long line to check in! with - small kids you could imagine how that went! we finally got our bracelets -- minutes later. finally we were ready to go to the water park! we walk in and realize that it was so crowded in there there was no place to sit! we ended up sitting on the concrete floor by a door so we were frozen every time the door opened. when you look around all you can see are a bunch of fat hillbillies with tattoos. you could certainly tell that it is income tax time. the lines for any slide was ridiculous! to ride the toilet bowl slide my son and i waited -- minutes! it is worse by the lazy river where you actually have to wait in line for a innertube!! please people invest a little money!! disgusted we left for dinner and didnt go back that night. when we finally got up to our room we were greeted with yellow-stained sheets and comforters and urine still left in the toilet. gross!!!! the night seemed to be going well after that until about - am when we started hearing noises outside our room. these people were obviously drunk. it got to the point where my kids woke up and asked what was going on. every word out of their mouth was [--] very inappropriate for kids to hear. when we left our room in the morning there were beer bottles on the ledges of the hallway and cigarette butts in them that nobody including housekeeping never bothered to clean up. i am never one to complain so i didnt. i doubt they would do anything about it anyway. i just thought id share my story so nobody wastes their money on this disgusting resort go to co co key. i have been there many times and always have a great time!',not_happy
id26515,' we had this hotel booked for us trough round the world experts. we paid around £--- for two nights and having looked at the prices in these other reviews feel that we were ripped off. room --- was quite large but in an l shape and although there was room for a bigger bed it was a very small double and it was pressed up against a chest of drawers on which i banged my elbow in the night. the views were not good and the window blind slats were broken in places. we left the blinds alone for fear of further breakage and therefore were not able to have daylight in the room. the air conditioning worked well. the hotel desk staff were polite and quite helpful. the room next to ours was very noisy one night with a lot of comings and goings until at least -am when we finally got to sleep which led to a lot of conjecture about what might be taking place in that room. the location is good near the subway and also central park. there is a good little diner just around the corner. you could only use wfi from the lobby. the airport shuttle bus that the hotel booked for us to return us to jfk arrived on time and was cheaper than taking a cab. however the price from jfk airport to anywhere in new york appears to be fixed at £-- plus toll charge total $-- plus tip. wait in the line outside of the airport and let the official get the taxi for you then you can be sure of getting a fixed price official cab rather than an unlicenced cab which may cost you far more and may not be insured',not_happy
id26516,' we booked here for our trip to see our son is graduation from lackland. right before leaving we were shocked to read an awful review. i called to inquire about it and the man said that the statements were not true and we were free to look at the room before taking it. when we got there the man at the desk was very nice. we got our room. the lighting isnt great in the rooms.the toilet clogged right away and we had to get a plunger but we didnt have any further problems with it. my husband and i had a terrible time sleeping think it was the pillows though. the water pressure in the sink was a little more than a dribble but the shower pressure was great. we didnt have to worry about not having hot water the water was very hot but hard to regulate. the walls are bright lime green and the furniture mismatched and old and a bit banged up. there was a coffee maker we didnt use a nice size frig that worked and the tv was fine. the ceiling tiles were sagging and one in the bathroom was peeling off and hanging. the trim around the ceiling tiles- there is alot of rust there. the shower fixture was a bit pulled out from the wall. the bath tub was clean but the toilet not too clean. the pad on the ironing board was torn looked a little stained and had rust marks on it but the iron worked great. they made the beds and emptied the garbage every day and gave us as many towels and toiletries as we wanted. you may have to ask for the toiletries to be filled each day.the air conditioning works fine but the nights got a little cool so we turned on the heater and there was a very unique odor and the fire alarm went off. there is an outside pool that people seemed to enjoy. parking is easy. we had a ground floor room and we could hear every move the people above us made but they werent up late and we were talking and had the tv on too. we could also hear voices from the rooms beside us and outside but then i am sure they could hear us too. it wasnt loud real late at night though and were there from wednesday night to sunday morning. the hotel makes getting on base remarkably easy. we could see the airmen drilling and hear them- that was fun. the man at the desk was helpful in telling us about getting on base and you can check out from the hotel how long the line is becoming to get on base. there is a grocery store nearby and restaurants.oh there is a breakfast- coffee milk cereal danish and muffins toast and eggo waffles. there is orange juice also and sometimes some fruit. normally if we were going to spend time in a hotel we would want to stay in a nice one. this one served it is purpose- a place to sleep clean up and get on base easy. so if you want a fancy place dont bother. if you want something affordable and functional so you can utilize your time with your airman to the max grab this.',not_happy
id26517,' i stayed here recently while waiting for our flight home which didnt leave until midnight. i took the half day stay rate at -- dollars and found it to be very good. beds were concrete hard which is no good for my bad back. free high speed wireless internet was excellent. no aircraft noise either which is good for a hotel so close to lax. airport shuttle service was convenient to. when we opened the door to the room the musty smell was intense but after an airing it was ok. when we were there drugs were found in one room and they were waiting for police to arrive. im not saying that this is an everyday occurence but it happened none the less. otherwise an ok stay and would recommend. we didnt use the pool but it was large and clean. no spa.',happy
id26518,' hotel staff were amazing. gave us suggestions on places we could walk to eat and were dead on with recs. location is outstanding. we stayed in tower section and even the new york traffic noises were muted so all of us could sleep undisturbed. very clean rooms and extrememly attentive staff. rooms are spacious with plenty of room for - adults and - kids. beautiful view from room either st pats or east river-downtown. definitely stay again!!',happy
id26519,' i stayed here just before christmas time. a friend reserved this hotel as part of his --th birthday - treating himself in this rather expensive hotel. the rate was quite a lot- over $--- if i can remember correctly. compared to large five star hotels at a similar cost what youre paying for at the bowery is character and something different rather than the many value add services youd get at a luxury chain - ie nice gym restaurants points programmes etc. so if you determine value and luxury by these latter criteria the bowery wouldnt be for you. what it does promise is an excellent and casual staff a can-do attitude and an intimate setting where you feel a part of new york rather than someone transiting through a city. the location is excellent and in easy walking distance to shopping areas and great places to eat. it is located in a neighbourhood rather than in over rated times square and other tourists hoo ha. the rooms are great and have tons of character although they are rather on the smaller size as far as american hotels go. the bathrooms were great and had great period features. the view was also really nice and the bedding and amenities were excellent. a nice touch and value add was the mac books you could borrow from the front desk if you didnt bring your own computer. these were great with the free wifi in the building. a very nice and special hotel in new york and would definitely recommend it if youre looking for a change. in room recycling and other small environmental initiatives would have been appreciated but were not apparent.',happy
id26520,' dirty: hair from previous visitors in bedsheets; carpet filthy; bathtub not cleaned. old: threadbare sheets; bad mattress; thin doors - noisy; no internet access in rooms. dim: no overhead light - only two lamps. amenities: no hairdryer no coffeemaker no toiletries no safe. and a $- per bag charge to hold baggage! avoid this place like the plague!!',not_happy
id26521,' stayed at affinia with my two boys (-- -) this summer -- but they are very well-versed in the ways of the city as we visit my family in chicago once or twice a year. if you are looking for true kid-friendly -- kitchenette kid-specific amenities places to roam and play then this is not disney by any stretch. if you are looking for a contemporary sophisticated boutique downtown experience with a luxurious amount of room for a michigan avenue location then this is the place! we arrived about midnight and were checked in and brought up by the loveliest gentleman who also fixed our pullout bed since most of the staff had gone home. we wereof course starving and he showed us a great website grub.com that shows all the places open at that hour. when he found out we were ready for big juicy burgers he recommended ranalli is -- their food was delivered piping hot to our door within -- minutes! he was a real life-saver. (?andre was his name.) no criticism for daytime staff nor accolades. i would not want to take away business from the valets but there are garages within a two block radius that are --.-- less per day but no in and out. sleek hip design ipod-mp- docking stationsate at c-house when it opened years ago (great oysters then) but did not go this time. great base for everything that is fun about chicago - walk bike drive taxi to anything from this spot. one suggestion to hotel -- please update the exercise dvd in your fitness package -- billy blanks tae bo? come on! (luckily i do like his workout...)and dont bother with bottled water - chicago water is the most delicious.',happy
id26522,' i stayed at the hiton for one night for business. the hotel was easy to get to as they have a complimentary shuttle from the airport. it runs every -- minutes or so and is only about a - minute ride between the hotel and airport. the downside is that the room needs some upgrading to the door locks. i just was not comfortable with the flimsy locks. there was an adjoining door to the other room and i was never quite sure if the deadbolt was latched or not because when i tried the door to open it the whole knob just swung around in the hole. the main door to the room wasnt much better. the room included an iron and ironing board no blowdryer and free broadband internet access. overall the price is a tad much for what you are getting. i would recommend looking at some of the other hotels in the area for a quick hotel stay near the airport.',not_happy
id26523,' it was only an overnight but accommodation was great and i dealt with friendly staff totally had an awesome time...',happy
id26524,' the jane is a neat hotel and is super cute and the food in the restaurant is pretty darn good and the bar is cute. for new york the rooms (the ones with private bathrooms) are spacious and nice and the bathrooms are cute with a nice bathtub as are the outdoor decks. however at best it will cost you $--- a night and it does not seem worth it at all. especially when you consider this: starting at around -- pm (on weekends at least) loud music cranks up (specifically the pony by ginuine over and over again) with amplified bass and it is super loud i can sleep through anything but not this. during our stay around - am when this was still going on i called downstairs and the person at the desk - who seemed to be very used to getting calls about the noise levels - said that the music should stop around - am and that he would ask them to turn down the bass. there was never a change in volume or bass level that i could tell and the music ended around - am. it is a full on dance party - not a bar or even a music venue - a high bass non-stop high volume dance party - as if you have stepped into a bad britney spears non-stop remix. the lower level floors are absolutely intolerable not exaggerating higher floors might be better but even the higher level floors that look out into the courtyard where music is also going are probably effected though perhaps not as much. the lack of sleep really did ruin the trip as our plan was to do stuff mostly during the day - hoping to get to sleep at least by - am. also while the fixtures and furnishing in the hotel are cute if you look closely they are not antique but are mostly reproductions which makes things very disney landish-anthropolgiesh - a bit phoney for those who care about such. mostly the experience felt more worth $--- or so new york dollars - not the double amount of $---! i wish the hotel would at least warn people that there is a full on dance party going on during the weekends and that volume is loud until - am or so this would allow people to plan and book accordingly. now that the chelsea is gone it is difficult to find a cute historic unique reasonable hotel in new york and i do not have any suggestions for such but i can say they were very nice at the warwick and rates were under $--- and the standard in brooklyn albeit totally different might be another thought. also room service is horrible do not order it - the food is good but everything arrives in to-go containers it is more like a fast food in a meal situation than a room service presentation - walk down and get it to go and save some money on delivery if you want something in your room. rooms and hallways are a little dark too not a bother to me but if you are looking for a bright sunshine type situation this is not it.',happy
id26525,' we just checked into this hotel an hour ago were now back on tripadvisor searching for somewhere else in nyc to stay! the staff are discourteous and unprofessional. the bag handler dragged my luggage down a set of stairs loosening the handle. room smells like chlorine loud air conditioning loose toilet seat no view (which is fine but this wasnt the cheapest room on offer). as a kicker the wifi is $-- usd - night per device so if you have --- gadgets like we do youre in for an extra $---night for this iservice. do yourself a favour and find a better managed hotel.',not_happy
id26526,' friendly warm and very helpful staff. comfortable beds and spacious clean room. terrific location to walk the city. wine served daily from - to - - a very special touch to end the tour day and before relaxing to go out for dinner. i would look for another kimpton hotel on my next trip.',happy
id26527,' my family went to austin on vacation and although i had not stayed in any motel - in a long time i read the reviews etc and decided to give it a try. we were not dissappointed. in fact it was one of the most pleasant stays away from home that i have had in a long time. there were - of us so suites that this motel offer are perfect. we had - queen beds and a pull out sofa bed. fridge and microwave make it very kid friendly with drinks and snacks etc. pool area was very clean and well maintained hotel lobby is very nice with tv and a game room where the kids could play wii as well as a dvd player in the room and free movies to check out from the front desk. the free breakfast was great - alot to choose from and we are diabetic so nice to have other things than just pastries. no place close to eat so this feature was really important to us. away from downtown but yet a straight shot - miles up the road. we would go back just to stay in the motel it was so nice. you will not be dissapointed and the price is very reasonable.',happy
id26528,' i was on a business trip the place is nice family and business friendly. the staff is nice and were able to help us with information of dc.',happy
id26529,' we were very pleased to stay in this hotel on past weekend. it is centrally located facing financial district and backing to china town. so we enjoyed walking around hopped on cable car to go to other areas. all of hotel staff were very nice. vallet parking was a quite high but i think that is what everyone else charge in the area. i want to give them - in rating. the reason of it is our car key was lost. they first had a hard time to locate the car (took a while) then realized a key is missing. we eneded up spending the whole day in sf instead of leaving to napa ealier on that day but it turned out ok. when we came back to stay - night after stayed in napa they gave us rooms in higher level and free breakfact bouchers to appologize for the trouble. we liked the hotel and we will come back to stay for next time in sf.',happy
id26530,' we stayed in this hotel for - nights in october ----. we had booked a standard room but were pleasantly surpised when we arrived as they had upgraded us to a larger room at no extra cost. the location of the hotel was excellent it was just off union square. when you come out of the hotel make sure you turn left to go to union square and not right as this would take you into tenderloin which is not a very nice area. the room was of a good size and very clean and tidy. our room was on the fourth floor and was an internal room so was very quiet and we did not really hear any street noise. breakfast was available every morning and you had to go up to a room on the fifth floor to collect it and then take back to your room to eat. there was a limited choice of breakfast items and consisted mainly of pastries and cakes so not that healthy but there was fruit and oatmeal available as well. the staff at the hotel were very friendly and helpful. there is also a chinese restaurant which is directly next door to the hotel which we tried one evening as we were feeling lazy. the food was authentic and very tasty. i would certainly stay at this hotel again.',happy
id26531,' i cannot say enough good things about this hotel! we paid $--- a night (which really ended up being about $--- after all the taxes and whatnot) and could not have been happier. the location was perfect. i never felt unsafe even walking around at - a.m. which was one of my major concerns with the city itself. we stayed - nights on the --th floor which is newly remodeled. they are remodeling from the top floor down and they are working on the -th floor currently i believe. the room was nice very clean and i am assuming fairly large by nyc standards. we had maid service and fresh towels every morning and the free breakfast was a great way to get the day started. we were within close walking distance of two subway stations as well as the empire state building and plenty of shops and there was never a shortage of cabs outside the front door. the staff was friendly and helpful and the hotel bar-lounge (while extremely cheesy) was a nice place to relax. the bartender was wonderful and we gave him way too much of our money during our stay! we were a $- cab ride away from times square when there was traffic but it is only -- blocks if you walk it. overall great location wonderful accomodations - just dont go there if you are expecting luxury. luxury it is not but it is a great value for a nice place to stay in a good location in a wonderful city!',happy
id26532,' a bit dark inside the halls but a very good overall experience... good location but hard to find at night. staff is great. breakfast is excellent!',happy
id26533,' very central location. had a good experience here. room was tiny for - people but it was clean. the shared bathroom although inconvienient was no problem. they were private with bath-shower and only for one person at a time. the staff hardly acknowledged out existance and spoke only to us on check in-out. great if you are on budget and want location.',not_happy
id26534,' the lenox has a prime spot in back bay and is fantastic for visiting boston. the lenox has three main selling points: - close to all shops in the pru copley place and newbury street if you like your shopping -. close to the common and beacon hill for exploring -. the service is fantastic and each room is unique and very comfortable we were here when the march heatwave was in full swing which was an added bonus! forget the chain hotels and stay in a unique hotel i dont think you could go wrong here.',happy
id26535,' travelling round the world in a lot of -* and -* hotels i truly can’t understand why the westin cadillac in detroit is such high-rated at tripadvisor. it was a disappointing experience from check-in during the stay and also checkout. check-in: i reserved a room with king bed months ago paid with spg points. receptionist wasn’t able to find the reservation. than we got the keys and went to our room. “surprise” is was with - single beds.. went down to the reception again and requested the room we reserved with king bed (or at least one bed). it took a lot of time – be aware we arrived from europe after --hour flight and approx. --hour travel time in total – and we just wanted to get to the room and relax. so we waited again at the bar and the guy from the reception brought us the keys for the new room – upgraded to club level. sounds good but was not. smelly floor small and dark room with “view” to the opposite wall. we decided not to change the room again (reception guy was not friendly at all and because we already saw - rooms the hope that one would be better was gone) and better to leave the other day and look for another hotel. so we checked out after - night at the westin instead of - nights as planned. reception wasn’t interested in knowing the reasons why we are leaving earlier – again not very friendly attitude. at least spg got me some points back – but also paying for - night is one night paid too much.',not_happy
id26536,' my wife and i stayed at the amalfi last weekend and couldnt be happier with the stay. i read all of the excellent reviews about the amalfi before staying there and they didnt prepare me for the experience. the entire experience started when we walked in the door where we were greeted by the friendly experience designers in the small but very stylish and well appointed lobby. the experience designers also made reservations for the nights dinner and gave us priority seating coupons for gino is east which saved us an hours wait. the room was also spectacular it was warm and inviting and extremely clean and luxurious. the room looked brand new no stains or torn wallpaper found in other hotels. they had a collection of magazines books and cd is in the room for us to use and we could check out dvds in the lobby to play in the room is dvd player. the bathroom was equally clean and nice with aveda products a huge bonus. location was good for restaurant hunting and shopping it is located right next to the house of blues and just over the river from state st shopping. it is also only a couple of blocks from michigan ave. best thing is that i paid $--- a night for one of the nicest hotels in chicago. i couldnt be happier and cannot wait to go back!',happy
id26537,' we have stayed at the elliot a number of times over the last -- years. we began staying there when the children were small because the two-room suite arrangement is perfect for a family with children. we have always loved the atmosphere of the elliot. recently they began redecorating rooms and the curtains in the redecorated rooms do not meet in the middle allowing too much morning light. we found we were awakened at dawn by the light and had no way of closing the curtains or blocking the light. we looked at several rooms and found this was true of all the redecorated rooms that we saw. the management moved us to one of the rooms that had not been redecorated and that solved the problem. if they park your car re-gaining the car can be slow and confused. one must simply double check and recheck that they know well ahead when the car is wanted.',happy
id26538,' this hotel was just perfect for - nights after such bussy days in universal studios and six flags. michael from the front desk was so friendly and helpful he even recommend us places to visit and deliverys he was great. parking was included so that was an extra',happy
id26539,' the baltimore hilton is new and sparkling clean. the room was comfortable and i enjoyed the terrific sunsets from eight floors up and a cool view of the oriole is stadium at camden yards. i couldnt reach the shower head to adjust the flow and the housekeepers never replaced the to go cups after the first night. neither did they replace the coffee for the coffee maker. yikes. that was hard to deal with when ive become accustomed to having a nice cup of joe in my room and then taking one with me as i set out for the day. i even called the front desk for more coffee the night before and they failed to bring it. the concierge was helpful and made great restaurant suggestions. they did mis-schedule the super shuttle for me though. that meant i got a wake-up call at -:-- am saying the shuttle was waiting for me...the day before i left. their $-- breakfast buffet was pretty plain. they brought me a coffee carafe but cleared my table when i went to grab another muffin. there went my precious coffee. what is the deal with me and my hilton coffee? then the waitress never brought me any more though she knew the busboy had cleared my table. :( i gave their restaurant another try for dinner. the service was slow but courteous. the caesar salad was so salty im still retaining water. the sliders were overcooked. i think the restaurant needs some help to reach the level of service i expect from such an expensive place. all in all ill stay somewhere else next time im in baltimore.',happy
id26540,' the location of the westin in downtown indy was great! the rooms were average. i got a very cheap rate of $--- a night so. it made the fact that the rooms and bathroom were just ok very justifiable! the bed was great and the shower head was huge! the bathroom was very small. we were upgraded to the club level. the gentleman at checkin was extremely helpful. the club level was a great bonus. i am not sure how much it would have been to upgrade but it was nice to have unlimited water pop snacks keurig coffee juice fruit and warm breakfast and hot snacks in the eve! if we go to indy again we will look into the westin!',happy
id26541,' i stayed at sofitel new york last night november -th & had an amazing stay! i checked in with a lovely asian girl who was very warm polite & spoke beautiful french- she was fantastic at her job & was a wonderfu first welcome to a really lovely hotel! i stayed in a classic queen room (#---) on the -th floor. the room was very warm & cozy & was the perfect size- small but ideal for - person. the bed was heavenly- super pillows soft sheets & an amazing mattress- one of the beds hotel beds ive ever experienced! i also loved the attention to detail in the room- a small spray of orchids in the bathroom complimentary bottled evian water by the bed & little smoothie shooters at breakfast that were delicious! my room didnt have a view except for a side street behind the hotel but was still quiet. however i couldn hear voices from the room next to me so the walls were a bit thin but this did not last for long so i was fine. the carpet was soft to the touch the flat screen tv had a small amount of channels with decent picture quality the towels & robes were amazing & all amenities in the room from the toiletries to the candle to the furnishing were great! the grohe rain shower was also lovely! i ordered room service a few times & the caesar salad warm chocolate cake & ice tea are all amazing! everyone was polite & overall the hotel was very quiet & filled with beautiful flower displays! the internet was complimentary but extremely slow- just something to note. overall i loved the sofitel & would strongly recommend the property!~ best patrick winkler',happy
id26542,' we recently had the good fortune to stay at rittenhouse square b&b in philadelphia. it was just terrific. clean friendly terrific breakfast included in the rate and flat screen lcd tvs! these people really are on top of things. a great value for a philadelphia visit because its right in the center of the city with dozens of great restaurants park etc.',happy
id26543,' i have stayed at this location many times and have always had a good experience. i always request a top floor and i have always been on one of the top two floors which offer expansive views of the boston skyline. on my last trip i was given a suite with a murphy bed but was “warned” by the staff prior to be given the room as i expect some may prefer a traditional bed instead. the concierge lounge is great with fresh cheese and fruit selections. as a gold or higher member you will get concierge lounge access. there is a california pizza kitchen right across the street and many other eateries very close. i would recommend asking for an upgrade at check in as they appear to have quite a few suites. the concierge lounge is closed on weekends so they will give you two $-- credits per day for breakfast at starbucks. these can be used for anything (i bought a nice mug) not just food and drinks.',happy
id26544,' we chose this place for the night after we got married. the website reservation form said harbor view. in our room a brick wall faced the harbor and our window faced other rooms! we asked to change rooms and they said they would get back to us but never did. the heater was a cheap electric room unit: noisy but still left the room cold. the bathroom was like something out of a cheap $-- motel. they also tried to tack on a bogus $- connectivity fee that was never listed in the internet price. the only positives were the full box of godiva chocolates and a good breakfast but those didnt justify the extremely high price. if you want to be on the inner harbor try another place.',not_happy
id26545,' we spent - nights at the hotel palomar for a business meeting and also celebrated our anniversary while in san francisco. we were pleasantly surprised upon arrival to find that we were upgraded to a suite. the room had a nice vibe with a rene magritte theme including clouds on the ceiling. it was well appointed including our goldfish companion fishcasso. the bed was quite comfortable and the sitting area was a nice addition. my only complaint was that the lighting in the bathroom was a little dim. the hotel staff were warm friendly and helpful in that wonderful kimpton way we have come to expect and appreciate. they arranged for a beautiful flower bouquet for my wife on the day of our anniversary and also provided us complimentary champagne and chocolate very nice. there was a problem with a fruit and cheese platter i had ordered for the night we arrived but the problem was more than satisfactorily resolved with apologies. i appreciate the fact that they were so responsive which is indicative of a well trained staff. although we were having so much fun in the city during the day and never seemed to be around for the complimentary wine hour in the afternoon we really enjoyed the convenient coffee and tea station set up on the fifth floor every morning also complimentary. the union square location was excellent within easy walking distance to shopping excellent restaurants and mass transit including bart metro and of course the cable cars. we took the bart line to and from the airport with no difficulty and saved at least $-- compared to a cab. it also familiarized us with the transit system which we used extensively. do not bring a car if you can avoid it as it isnt necessary. we would certainly stay at the hotel palomar when we return to sf and look for kimpton hotels wherever we travel. join the in-touch reward program for free wifi access and other perks.',happy
id26546,' this is a old hotel with a modern look. the hotel is very clean but the rooms are very small. the hotel is within walking distance of the gas lamp quarters. the parking is a little expensive $--.-- a night for valet service. the only complaint i would have is there is no pool on site.',happy
id26547,' we stayed in hudson from july --th to --th. we got a very goode rate --- $-night from hotwire i could find elsewhere only one star hotels in worse locations for the same price... and were quite sure hotel would be hudson before we purchased. (if you dont know what hotwire is about check [--]). hudsis only a block away from columbus circle subway sattion and shops. we found it well even though there are no signs outside the hotel. check in was fast my previous e-mail request for non smoking quiet room had been noted and we got room ---- on --th floor. room was tiny but quite cleverly laid out. we are tall people but we and our big luggage (and all the shopping we brought in the room during next wk) fit in the room well. we hang most of our clothes and t-shirts we placed on the shelf. we could sit on the toilet without out knees touching the opposite wall had enough space to turn around in the shower-tub and could place our toiletry bags and my make up bag on the shelves. this hotel is not people who want everything super sized are scared of the dim hallways want to spend theri time in hotel room want a big tv-screen... but we liked it; our room had all we needed for new york where hotel room is basically for sleeping it was clean and the location was very good. we don’t spend much time in the hotel anyway. here we even tried the hotel bars which we usually never do. these bars were quite fun and trendy so we had few (quite expensive) drinks in the hotel bars. staff was friendly always when we needed help. only the guards by the elevator werent always very pleasant when they asked to see hotel keys before entering the elevator. remember to visit the sky terrrace on --th floor. check before booking [--] before booking they have room plans pictures room sizes etc. clearly listed and decide if the room size is big enough for your needs to us it was.',happy
id26548,' stayed here for business in ny for - days. got a good deal on a site. hotel is fun and the staff are lovely. this is a hotel for people who like action and a buzzy environment. i met friends in the oyster bar both nights and the food was yummy with a killer dirty martini cocktail and the staff were nice. we had a good time. my room was small but perfect and comfy and everything worked great. it is a little actually a lot noisy with pipes in rooms neighbours corridor door slamming and house keeping knocking and yelling housekeeping on every door in the corridor also had no idea how to work heating out which blew out cold air but i think this is a fun hotel for people who want to visit somewhere super social. i really like the opening ceremony store and the staff were so sweet and nice. i would definitely stay here again and recommend it for those up for a bit of fun in a great central location.',happy
id26549,' we stayed here ----------. the room was clean beds very comfortable blow dryers poor fans needed in bathrooms great view (--th fl.) location excellent. would definantly book again. parking opportunities are few. the garage does not have space for amount of rooms in hotel ($-- nightly fee) therefore if you do luck into a space you may lose it when venturing out in the evening. most sites are within walking distance. we inquired as to what program we should follow should we return with no space & were told we would then have to find spot on street (yea that is real easy ) and of course they would not add the parking fee to that night. overall we enjoyed staying here. plan eating breakfast somewhere else though...they didnt even have danishes or mini muffins just bagels toast english muffins. and may i recommend for a quick sandwich...go to the viking sub shop across the street. excellent subs! forget the italian restaurant next to it (i believe it is called the lombard cafe or inn). smell will take your appetite away. this was recommended by the staff...but believe me you could only eat here if you had a real bad cold! also you must stop by the crepe stand on the pier -- (around shops) on -st level...to die for...recommend the jammin .',not_happy
id26550,' note well the comments of mike------ regarding lack of guest-controlled temperature in at least some of the rooms. in my case i discovered too late that the climate unit would blow continually hot or continually cold with no thermostat shut-off and no way to switch from one mode to the other. i wish i had seen that review before registering! on the first evening of my stay my room had become over-cooled and i was unable to make the unit blow warm air. when i reported the situation staff claimed that the problem was hotel-wide and would be fixed soon. in the meantime i should simply turn the unit off. when the next day after several calls and an array of excuses i insisted that something be done i returned to my room after dinner to find that the unit had been switched to heat and since there was no thermostatic shut-off the temperature had soared to -- degrees! opening the windows and door eventually brought the temperature to a tolerable level. so beware!',not_happy
id26551,' our first time staying here was quite good. front desk staff was decent. the room was very small and best for - cozy sleepers. we did get a free upgrade to a king sized bed. the bar was fairly lively for a sunday night - great bartender! only complaint was that the sink stopped up and the shower leaked all over the bathroom floor. by the time they were ready to fix it we were on our way out - but they did respond in a kind manner.',happy
id26552,' we stayed at the marriot hotel before we flew out of el paso airport. great service friendly great shuttle service to airport plus we left our car there while we where gone for - days pick up at the airport on our return was swift and delivered us right to our car. food was good rooms clean.',happy
id26553,' modern business hotel located one block from bustling times sqare. swift check in and immaculate rooms seek to be upgraded to the executive club floors the furnishings are a little better and you get free breakfast etc. very pricey ($---) but sets a high standard for a business hotel.',not_happy
id26554,' my family stayed at the intercontinental barclay new york for - nights. the hotel is in a good mid-town location (next door to the waldorf astoria) close to all major sights. the best thing about his hotel was the bed. the sheets were fantastic king sized pillows (not those chintzy little chiclets everyone else has) and just a pleasure to get in to after a long day of walking. we had a - bedroom suite with a living room and paid the additional $-- per night for the roll-away which was really a true size twin bed with a good mattress. the mattress on the sofa bed was thin and could be replaced. overall it was a good experience and i would recommend this hotel to families singles couples or for business.',happy
id26555,' we just returned from a one night stay at the casablanca and after reading all the wonderful reviews we had high expectations. the casablanca more than delivered! we have stayed at many - star hotels in nyc and this small boutique hotel surpassed them all....hands down! we booked this hotel since we were only here for one evening and wanted something within walking distance of the town hall theatre. the casablanca is steps away! we had lunch next door at tony is which i dont believe is affiliated with the hotel but was a fabulous italian restaurant. the staff at the casablanca could not not have been more helpful or courteous. we had a small but lovely room that looked out over a courtyard. you would never know we were steps from the middle of times square....you couldnt hear a sound. glad we found you casablanca....we will highly recommend you and be back!',happy
id26556,' checked in and was given a room with no view at all...called front desk and was immediately switched to room overlooking --nd and grand central terminal without a fuss. fantastic! the rooms are nicely appointed (except no coffee maker) and bed is fantastic. great size room for the city. great location for uptown and downtown (only - short blocks to times square and-or rockerfeller center and is an $-- cab ride to downtown and $-- cab ride to the central park-metropolitan museum...dont ask about the subway never took it (but it is next door). as an aside the cafe metro on --nd two blocks from hotel has outstanding pizza for those late night munchies.',happy
id26557,' i have never written a review before but feel compelled to review the eilan. our stay was absolutely perfect. after much debate over where in san antonio to stay (river walk vs. hill country mainly) i decided to book the eilan. after seeing both areas i am sure that i made the correct decision. the area was beautiful while not so out of the way to add to inconvenience. the staff could not have been any better. we arrived the first night at -:-- a.m. and were travel weary. we asked if room service gift shop or anything was available to get a drink. the desk attendant indicated that there wasnt but then went the extra mile to offer to go to the employee lounge to purchase us a few sodas and had they delivered to our room. this may not have been sop but it told us that the staff had initiative to make our stay as good as possible. our suite was a two bedroom suite. we have stayed at many very nice hotels (waldorf four seasons) and decided that this was the nicest room that we have ever had. my husband who is very picky about mattresses wanted to know the brand so that we could purchase one for our home. there was a wii in the living room for my son to play (which they have accessories and disks that they will bring to your room. the valet service is also top-notch. our car was always available within minutes of our request except for one time. there had obviously been a miscommunication between the person that answered the phone and the valet. when we arrived downstairs the valet actually ran to get our car. we waited less than three minutes for him to return. it was no big deal and showed us once again eilan is commitment to service. we used the cabanas on the second day of our stay and the experience was so wonderful that we spent the fourth afternoon (which we had already had plans for) at the pool area in a cabana. the drink and food menu is limited but adequate in the pool area and the service is impeccable. we will need to travel to san antonio in the future for my son is summer studies and have decided that we will not stay anywhere else. my only concern is that the eilan has set the bar so high that it will take great measures for any future hotel stay will measure up!!',happy
id26558,' we are a military family who were in the process of moving and had two dogs and a car dolly this was the only hotel we could find that would allow dogs. we stayed for two days and ended up being bitten by bed bugs (we didnt even know they were real) and bringing them home with us to my parents house. it was a nightmare that wouldnt end!!!! i hope this doesnt happen to you!! enough said...',not_happy
id26559,' i had requested concierge level rooms for each of the rooms we booked but went i reconfirmed one of the rooms was not on the concierge level. i was very pleased with the helpfulness of deborah at the hotel. each of our rooms were on the same floor and - were adjoining and the third was right next to one of the rooms. easy access for family to mingel and interact. we were there to celebrate a birthday and this was acknowledged with a small birthday cake and a card. very nice touch! i enjoyed the hotel. the hotel was clean and the the bedding was very nice. maid service was always completed when we came back in the afternoon. the host in the concierge lounge did a nice job. he could have been a little faster on his service. he was there by himself and he could have used help.',happy
id26560,' the moment you enter the door the large lobby seems to present a dramatic and mood created by high ceilings dramatic floral arrangements ornate floor and ceiling sparkly lights. off the main lobby is a huge open airy sitting area with a great waterfront view. in there you will find fireplaces clusters of sofas chairs and tables arranged in a series of living rooms in addition to a traditional bar room area. there is a food and beverage service shop off the sitting loggy in all creating the kind of hotel lobby one might enjoy sitting in people watching harbor gazing and getting refreshed. while the lobbies are well furnished with dramatic floral scapes glass vases sparkly lights bold colors and white architectural accents one can feel comfortable in blue jeans or formal attire as there was alot of both the night we were there. the waterfront room had a nice waterfront view and was nicely furnished. the location is convenient with the water taxi right outside the door where you can hop on to other locations around baltimore. this is a large hotel not very personal but fun for a night well located to numerous restaurants shops harbor and just enjoyable enough to spend time in the sitting lobby',happy
id26561,' i got into to san diego around --:-- and i was tired. i waled into the hotel lobby and was greeted by a pleasant front desk clerk. she could tell that i was tired so she quickly got my checked in and directed me to my room. the room was very quiet and peaceful. the bed was much more comfortable than my bed at home or the bed i slept in the weekend before at a different hotel. in the morning i swam in the pool and my husband hung out and looked at all the local attractions on this super cool touch screen television they have in the lobby. they have a starbuck is in the lobby and we eat breakfast there in one of the booth tables that has it is own television. before we headed out for the day we took a walk through the courtyard. we loved it. we love san diego anyway but that hotel is our favorite place to stay when we visit one of our favorite towns.',happy
id26562,' stayed at the cow hollow suites between christmas and the new year and fell completely in love with this property! the one bedroom suite was bigger than my first apartment was beautifully furnished with a fully equipped kitchen and spacious bathroom and was kept spotlessly clean throughout our stay. we used the fireplace every night (very romantic) and even had friends over for a home-cooked meal. the location cant be beat--in walking distance of the wharf crissy field the exploratorim the presidio and even the bridge (if youre feeling energetic) with plenty of public transport options for getting to other locations in the city. the marina district has lots of great restaurant choices (not to mention good markets for stocking that kitchen) and is lively without being cacophonous. (although if youre very sensitive to noise you might want to bring ear plugs. it is a city after all.) well definitely be back!',happy
id26563,' the bathrooms are old and outdated. the rooms are spacious if awkward. the view (we had a river view) is very nice. the gym is well equipped. the location is good. the lobby is modern and the staff is welcoming. no minibar-fridge - glasses in the bathroom but free keurig coffee in the room. the free wireless internet is slow. considering the options for hotels in chicago this may not be the best value depending on the time or other places available. would not stay here again.',not_happy
id26564,' our --th wedding anniversary trip to nyc was class and the hotel lived up to our hopes. we emailed ahead requesting a room with a nice city view and wow did we get it! floor -- and looking straight out at the empire state building what a sight to go to sleep to and waken up with :) the staff were excellent and really polite and considerate. we did liberty travel helicopter ride and - of the nyc by foot free walking tours which covered lower manhattan mid town manhattan and greenwich village areas....go on them. just tip at the end of the tour - hrs long covering - to - -\- miles and suitable for young and old. luke and renee were excellent tour reps. check them out at nycbyfoot.com. we recommend the bicycle tour of central park. all the shops you need in manhattan so dont think a trip to jersey gardens or woodbury common is necessary. try the chicken saltimbucca in the restaurant in the new yorker called coopers it is lush. blueberry pancakes and maple syrup in tick tock diner are umm.',happy
id26565,' we booked this hotel after reading other reviews of it here on trip advisor and we thought we should share our experiences of our stay too. we stayed at the residence inn from -th - --th april - two adults and a teenage daughter. we were celebrating a --th and a --th birthday and it was lovely that the staff had put balloons cards and some cheesecake in our room for our arrival. the room was larger than we had expected after reading other reviews about ny hotel rooms. the bathroom in our room (----) did not face the bed as others had said but instead was opposite the kitchen area. the kitchen area was well resourced and we opted to request a hot plate so that our daughter could have some late night noodles! one thing that would have been useful in the room was a teapot - but perhaps that is because we are british! all of the staff were friendly and courteous especially erik at the hot breakfast buffet. the breakfast was excellent and must have saved us a fortune. as well as breakfast there was an evening social three nights a week which provided an adequate meal before we went out to the nearby shows on broadway. staff always said hello or had a friendly greeting as you passed them; this was a particular strength of the staff. we had daily maid service and the room was spotless. the launderette was in the basement next to the gym - so you could put your clothes into the washer and dryer then go for a jog on the treadmill if you were so inclined!!! however you could also just return to your room (via one of the four lifts - which were speedy and efficient) safe in the knowledge that your washing was safe as a key swipe was needed to enter the laundry. the free wi-fi access in the rooms meant that i could keep in touch with my friends and family and my daughter could access msn! the hotel location was ideal - less than five minutes walk from times square. there are many delis close by so you can pop out to buy bread or milk etc. or buy sandwiches for a quick snack in your room. it was our first trip to new york and the warmth and hospitality extended by the hotel management and staff has whet our appetite for more!',happy
id26566,' this is a gorgeous well located hotel in beverly hills-century city la. very large hotel very grand lobby and nice well kept clean rooms. we received a great rate but still received a great corner room with awesome views. my mom even said at one point do they realize we got a great deal? theyre treating us like celebrities! - and she is right the customer service is by far the best ive received...so professional and polished. id suggest you venture out for meals - we racked up $-- on breakfast - while tasty it is delicious but we spent about the same at the infamous ivy. with that said this is a high-class four star hotel all the way and i hope to be able to stay again when we return to la!',happy
id26567,' we booked the westin because it was a great deal ($----night) for our girls weekend in indy. it was your average modern-decorated room but the bathroom had lights out and a serious mold problem in the bathtub surround. at first appearance the shower seemed large with an oversized rain-shower head but upon closer glance the crevices between the tiles were covered in mold. upon our checkout they did give us complimentary valet parking and assured us the housekeeping staff would be alerted. this location is good within walking distance of a lot of food and shopping. normally we stay at the conrad and this one time we couldnt get a room there and went with the westin. not sure ill stay at westin again. an unexpected perk? the indianapolis colts had breakfast before their game in our hotel. as we were standing in line at starbucks we were an arm is length away. it is interesting what you see with celebrities when there arent cameras around.',not_happy
id26568,' located about - blocks from main shopping district serviced by a free bus along third ave. our rooms got the late afternoon sun and were very hot. there is no air con but a large central ceiling fan helped. we were assured that it only happpened like that for a short time in mid summer. it was also close to the victoria clipper wharf where the ferry to victoria leaves from. staff were very courteous and went out of their way to help',happy
id26569,' this hotel was dirty outdated and the service was terrible. the bathroom was really dirty. the only ready we stayed there was because we were required to do so by our club team in order to participate in the tournament over the weekend. there was no breakfast like at other hotels all they had was milk coffee and some cereal. one of the other parents said he didnt have a fridge or a microwave and there was no shower head in his shower! the head of security (or as she stated she was) was this mean old blond lady. she kept nagging us the whole day and night too while we were at the bar playing pool. she thought that because she was an employee of the hotel she could talk to anyone however she wanted and it was fine. i will definetly put a complaint with corporate on this one. i would not recommend this hotel to anyone! if it wasnt for the entire club staying there i am sure they wouldnt even have any service.',not_happy
id26570,' stayed here for - nights in july. walls are paper thin so could hear the couple next door making love! definitely not up to the standard of the grand hyatt in melbourne australia.',not_happy
id26571,' we found this hotel on priceline for a very reasonable $-- and were sold. it is location cant be beat and the service was spectacular. we were walking distance from the mississippi beale st. the arts district tom lee park the ballpark and lots of good eating. the employees made excellent personal recommendations for us gave us more than we deserved and we couldnt have been happier. example: we stayed on a floor where they were doing construction during relatively unobtrusive hours (-a--p) but to make it up to us (hardly necessary) they gave us a coupon for free breakfast buffet at the tgifridays attached to the hotel. our only complaint was that we couldnt stay another night because they were (surprise) booked up.',happy
id26572,' pros: - shuttle to and from the airport leaving every half hour - very nice front desk staff - free parking - free wifi and business center - clean room and very comfortable bed - waffle house a - minute walk away. -- hours with good inexpensive breakfasts. cons: - ventilation system was amazingly loud. had to turn off the system to get some sleep. - room overlooking the pool was also loud. pumps at the pool run constantly. - water pressure in the shower was awful. while it is a good business-oriented hotel i dont know if it deserves such a high trip advisor rating. if it was the summer the loud a-c system would cause me to avoid the hotel.',not_happy
id26573,' i can say that the door keys worked every time... we were in denver for a major convention at the downtown sheraton. while the facility boasts some very fine convention space my overall impression of the hotel (plaza facility) is that it is operated to maximize profit... a case in point - there are no public telephones in the hotel - not a one! local calls in the denver area incur a $-.-- charge per connection . long distance calls incur a ---% surcharge over the charges imposed by the carrier. calls to an --- no charge number incur a $-.-- surcharge. my wife uses a walker. we had requested a handicapped accessible room - which we did receive - the problem is that the room was at least --- yards from the elevators. it took her forever to negotiate the hallways between the room and the single elevator bank. that is right - single elevator bank - six elevators to service eight floors - and i would swear that half of them were out of operation at one time or another. if all six elevators were working that would still not be enough to service the transportation needs of a major gathering such as that which we attended. upon arrival i discovered that the room service list of food for the previous day was still laying on the desk. turning around it soon became evident that the parcel of coffee grounds remained in the coffeemaker from the previous occupant. now i have to wonder if the sheets were changed between occupants. the ironing board hanger was pulled halfway out of the wall and the second day we were there it fell off the wall completely. maintenance never repaired the problem before we left. one electrical socket was loose on the wall - should have been securely screwed into place. i have never before been in a hotel where the --- volt outlets had been installed upside down (the ground being located at the top of the receptacle. valet parking was an outrageous $-- a day. ouch! internet service was spotty at best. there was supposed to be free internet service in the lobby but i never found a router connection that was open. the one that i did find always was for $$$ access (admittedly the hotel did offer the convention attendees access at no charge ) but both the room and the lobby connections were spotty at best. if one managed to make a connection then better not let go of it - you might not be able to connect in the future... would i return to the denver sheraton? not willingly...',not_happy
id26574,' the hotel is in a great location. upon check-in we were greeted by friendly staff. rooms were clean and modern and relatively spacious for a downtown hotel. the pillow menu is a bonus!',happy
id26575,' there are many finer choices in downtown denver. dont waste your money at this hotel! where to begin........i checked in on wednesday august --th and stayed for one night. the hotel itself is in a convenient downtown location. you can walk - blocks to union station you can walk - block to the free --th street mall bus stop and you can walk - blocks to the market street bus plaza where you can catch the af bus to denver airport. the af bus is a great way to get to dia. check denver rtd is website for pickup times. travel time is one hour and cost is $- payable in cash to the driver (exact change required). super shuttle also serves the westin hotel and the cost is $-- to dia. super shuttle picks up in the lobby of the hotel every -- to -- minutes all day long. when i checked into the hotel the process was smooth with no problems. however when i got up to my room (room #----) i could see that i was put into a handicapped room. the room is slightly larger but the bathroom is setup much differently than the non-handicapped rooms. i called down to the front desk to ask if this was a handicapped room to see what i would be told. the gal i spoke to said yes this is a handicapped room. i asked her why she didnt tell me this when i checked in. she then told me that the room is identical to all of the other rooms except it is a bit larger to accommodate wheelchairs and the shower has a metal grab bar in it. i told her that i thought all westin rooms had the heavenly shower and she said this is correct and my room has this featured shower. i told her no this is not the case as my shower has a special detachable single shower head (not the dual-jet heavenly shower head) and there is not one grab bar in the shower but three! she was unaware of this and did not offer a change of rooms (and i did not ask either as it was late and i just wanted to get some sleep). also the entire shower-tub-tile and the bathroom counter are all original and were not refurbished when this hotel had all the rooms redone. it looks the same as it did -- years ago. why did the westin tabor center not refurbish the bathrooms in the handicapped rooms like they did all of the other rooms??? you can also see from the photo of the tub that the base of it has brown ground-in dirt from years of use. this is not acceptable. as you can see from my pictures the shower itself is very industrial and is not to my liking at all. the toilet is obviously a different model for use in this room because it is extremely low to the floor. im not sure how well it shows in my picture but i am six feet tall and when using the toilet my knees are almost up in my chest because of this thing being so low to the floor. i felt like john candy in the movie uncle buck walking into the little boys room at the grade school of his nephew where everything is down-sized. i felt ridiculous sitting there trying to use this different toilet! moving on to room service......i can only describe the room service menu as weird . if you are looking for normal american breakfast (eggs toast hash brown etc) you will not find it on this menu. instead their breakfast offerings consist of items such as: spicy smoked turkey taco organic eggs benedict with salmon egg white scrambled oatmeal-crusted chicken smoked salmon silky tofu and avocado granola yogurt and orange pancakes yes those are actual items on the breakfast menu!!! i called room service (called service express here) and asked if maybe there were two menus and i was looking at a special menu since i was in the handicapped room? she told me no there was only one menu. hmmm....okay so i asked if they had anything such as an american breakfast like all other hotels seem to have and she then told me yes there is an american breakfast available but it is not listed in the room service menu. to find the american breakfast you have to look at the card that you would hang on your door at night to schedule a morning breakfast. are you confused yet? so was i. so if you stay at this hotel (but i recommend that you do not) just remember that the room service menu does not list all of the options. you have to locate the door card and see what is on there. i find this very strange----why dont they just list what is available in the regular menu? very frustrating. when the food arrived the gentleman was pleasant enough and it was delivered in a timely manner. however after he left the room i sat down to eat and noticed that there was no salt and pepper and no ketchup for the hash browns. ive never stayed at an allegedly nice hotel where they dont put these condiments on your table. i did not call downstairs to have it delivered as i just did not want to hassle with another issue. as you can see from the photo attached to this review the window in this room has a jam on the top latch that does not allow the window to close. because of this you can not block out all of the noise from the street below (cars trucks sirens etc). there was a used plastic grocery bag on the shelf of the closet in this room which of course is no big deal but it does show the lack of attention by housekeeping staff. it is no wonder that the westin hotel tabor center does not even rate in the top -- hotels on tripadvisor. i do not recommend this hotel as there are much better options within a few short blocks of here. give the hyatt convention center a try---it is a very nice place.',not_happy
id26576,' the name is perfect to discribe this amazing hotel. it is located perfectly in between time square and rockefeller plaza. close to all the shopping spots and amazing restaurants. i love sanctuary because its close to time square but not crazy loud and crowded. the most important aspects of a good hotel are location price cleanliness and customer service. i was so amazed how friendly the whole staff from the manager to the doorman to housekeeping. since we often nyc we have decided to only stay at sanctuary. at sanctuary we feel welcome and it is a home away from home.',happy
id26577,' my friend and i decided to have a girls weekend in nyc and we chose this hotel from other reviews and were so pleased! weve stayed here twice now and the price is right the rooms are very large and the location is heaven-sent! a couple of blocks from central park and -th avenue with all the shopping and broadway is only a short walk away! right across the street from carnegie hall--what more could you want? we had a suite and it was huge and very comfortable! staff was very pleasant and the breakfast was great. a great value all around and would recommend it to anyone!',happy
id26578,' we were staying at fantastic b&b in chelsea when sandie hit. the b&b had no power and no likelihood of it coming back soon but managed to connect to their mobile to a macbook to get everyone booked into a hotel. they booked via a website for the tuesday night for one night. we walked the -- or so blocks to the michaelangelo. when we arrived we realised that we need to book another night. we checked in for the first night and asked to book in for a second night with them directly. the lobby had large number of walk-in of people desperate to book a room many with children. the first night via a website was $---. they told us the second night would be $---. we asked if this was really the cheapest we would do and if we could get it cheaper on-line. we catergorically that was the cheapest you could get. luckily the lobby had free wi-fi so my wife checked the same website for the initial booking. immediately we found that the second night was available at $---. the manager said came over and said he was sorry there was an issue with the booking system that he thought it was a little high and that he was going to check that later for us (how kind). ok i could take this. we went for something to eat and were called by the website that we used for the original booking and were told by the company the hotel had informed they had extensive damage and would not be able to take our booking for that night. that was strange as they didnt seem to have any issues when we got there and were happy to take our booking for the second night. remember this was hurricane sandie so there was little room in manhattan and prices were going up. we managed to sort out with the website and informed them the room was already booked but it left a very bitter taste in my mouth. some might suggest they were keen to move out those that had booked through -rd party websites at lower prices to bring in others who would be forced to pay high prices (many of the walk-in is had children so what do you do? your kids cant sleep on the street). i wont be using them next time i go to new york.',not_happy
id26579,' this is a very good hotel - its rooms are well-decorated spacious and well-furnished. the staff are efficient and friendly. the fitness centre is very good (although it could do with more treadmills and it lacks a rowing machine). the pool is fine too. perhaps the only criticism is that the hotel even though i am told is very busy feels rather empty: it is perhaps the time of year and also perhaps because in truth indianapolis is hardly the most exciting place to visit and therefore i suspect does not attract a particularly entertaining crowd. but if you have to go to indianapolis then i would recommend the conrad!',happy
id26580,' dont believe whqat you read.....the king george is a fine hotel. very close to union square (- min walk) and right in the heart of the action. we stayed for - days and really liked it. the rooms arent huge but who stays in their hotel room all day in san fran anyway??? - suggestions...ask for a first floor room as the elevator is very slow...get a room in the centre of the hotel..no view but cuts out the noise as sf is very loud at night.',happy
id26581,' i stayed at the w city center on a week-long business trip to chicago. the location is central to downtown chicago and close to many financial businesses. the rooms are spacious and well decorated. the staff at this location are very friendly and competent. one thing that really stood out for me was the service i received from eden the concierge on duty. being from out of town i did not know where to go for great local food. i sent eden a bunch of last minute questions and requests and she helped me sort through everything i needed. not only was she friendly and responsive she really went out of her way to help me secure last minute reservations at a popular restaurant and even book the free ride service to dinner offered at the hotel. she is knowledgeable about the food scene in chicago and the city in general. i would definitely recommend staying at the w. the amenities are great for tourists and business travelers alike. take advantage of the aura service by reserving ahead of time. if you have questions are need help with anything try o ask for eden because she is incredibly efficient and thoughtful. i will definitely stay here again next time i visit the city.',happy
id26582,' although the hotel is a bit older than most kimpton hotels ive visited it is in keeping for san francisco. the location is very convenient and the service is excellent. the hotel is a bit older and the rooms are smaller but again expected for this area of san francisco. ive stayed at this hotel before. it is overall a great value.',happy
id26583,' this hotel seemed to be the nicest in the area and competitively prices. this hotel isnt terrible but it isnt good either. the lobby smells so bad and odd that the smells could actually be fumes that are bad for your health. the staff pretends to be helpful but never follows up on needs or issues. they asked us for a card but incidentals and claimed it would not be charged. we then found random charges for $-- $-- etc... for every day that we were there. and our rooms were pre-paid using marriot points! they said they would remove the charges but never actually removed them! puddles of water were left in the elevator on fake marble floors. the star bucks in the lobby has only left over and stale pastries and the neighborhood is surrounded by check cashing places and liquor stores. stay away and if you do please only use a credit card.',not_happy
id26584,' executive level offers serenity! no kids no slamming doors peaceful and quiet. quiet is mandatory on the e.l. e.l. offers evening reception and a very upscale continental breakfast with hot items. key access only to executive level guests. it is similar to airline private hospitality rooms. the lobby is very pretty but dont think your room will look as nice. never does! charge for parking located directly next door. we felt the vehicle would be secure no worries there. customer service is superb. rooms are nice but not luxurious. i would upgrade to this level but not if it cost more than --.--. i have only stayed on this level so cannot comment on standard rooms. there have been times they upgrade us at no charge. have stayed there --- times and would continue to stay there. complimentary shuttles to lax are clean on time and reliable. i search for the least expensive rate and most of the time crowneplaza.com will have the same price. i believe staff must maintain the e.l to a higher standard as i do not experience stained carpets or run down. the bathrooms could use re-tiling on the floor. no balcony. food is expensive and i have not eaten there. join crown plaza rewards and they treat you even better. late check out is automatic unless they are booked solid. i have always received a -pm check out. love the e.l. amenitity kit including a few things like linen spray and eye mask. linens are much nicer as well. staff has always been very attentive and helpful',happy
id26585,' my girlfriends and i stayed at handlery for sf ---- pride weekend. we were given a small - bed room but the room was quite the maids gave us fresh liens and towels when we asked and even the room service was amazing! we did have a noise complaint we said our sorries to our neighbors who understood that my girl and i had just got engaged. the check in and out process was so easy and all the employees were extremly gay friendly. thanks again for making june --------- the best weekend of our lives. special shot outs to the bellman jose for bringing out ------ suitcases to our room and understanding that we had no clue ho to tip he got a -- though!',happy
id26586,' if you want value for money this is the place to stay. have been to new york on shopping trips on many occasions and stayed in different hotels each time. my friend and i like a bed each and we are always charged for four persons in nyc however we paid a similar price for two doubles at this hotel as we would for a king room. our room was very spacious and had great storage and as was previously stated cleaned everyday withnfreshntowels and toiletries made available. we were on - th floor and rarely had to wait for a lift. i loved the coffee machine in the lobby and being able to bring a cup to the room to relax after hard day shopping. unfortunately i have forgotten his name but the porter was extremely friendly and helpful when we were leaving and took away the stress of hauling bags and even watched out for our car for us and came and got uscarried bags to car and was very grateful for not a huge tip. i would definitely stay here again and wont even bother looking at other hotels next year as they are way over priced and this hotel throws in complimentary breakfast which again is rare in new york.',happy
id26587,' many other reviewers found this hotel hip. i just felt out of place. im not usually one for feng shui but i found the zaza design and layout odd and annoying more fuzz than buzz. start with the room: it had a fish theme - huge fish pillows dozens of nautical knick-knacks everywhere but no desk or surface on which to use a laptop. the room had sliding doors opening onto the pool deck but the consequence was that anyone could look into the room so curtains (and doors) needed to be closed. this was essential in the morning at least because the glass-walled shower was in the middle of the room completely visible from outside if the curtains were open. never seen anything like it. i thought at least the poolside room would be an advantage to take a swim. but when i got back from meetings there was a big marquee tent backed up to the room sliding door. i went out of the room by the corridor door and to the pool entrance got in the water and started swimming. after - laps i was stopped by the hotel staff saying the pool was closed for a private party in the pool area. no swimming allowed. what else: the iron in the room did not heat up but did leak a puddle of water onto my suit trousers. the breakfast is seriously overpriced and the attention of the servers difficult to attract. all walls not picturing fish were covered with abercrombie-like body portrait photos featuring lots of bare skin. i found them off-putting. the zaza is very popular but its appeal must be to a demographic other than mine.',not_happy
id26588,' because of its location fine dining is very sparse & there is not much to do in the immediate area. if youre stopping over for a day or two it is very nice. the staff was very attentive. hotel was new & very clean. ask for a quiet room opposite the highway. if youre looking for a vacation spot go over to scottsdale. phoenix proper was as dead as a tombstone & locals told me people dont really walk around the city.',happy
id26589,' thank goodness we booked a suite. if we had booked just a room with two beds for four adults we never would have fitted in the beds they are only uk --- beds not even double. we were told all the beds were the same so no point in changing. as we had a suite we had two proper beds one sofa bed and one fold up bed but would not have been any use for four adults. contrary to what the booking said online. we had two adults and two daughters aged -- and --. room was very tatty and in need of renovation. broken tiles in bathroom clean but looked dirty if you know what i mean. location good as there is an underground walkway to grand central terminal just outside the door. breakfast good but slow to clear plates and only one - slice toaster for the whole reastuarant so a lot of waiting. only had breakfast once after that. expensive at $--- breakfast for four without tip. we did not have dinner as there did not seem to be any food that was not fancy. you will need earplugs if you have an outside room all suites are on corners so are outside. not impressed at all and we will not be returning.',not_happy
id26590,' we found their price reasonable compared to many others in seattle during the time we were travelling. we found cheaper prices for their rooms on a travel site than on their own site - i called and received an additional discount by booking directly over the phone. their price does not include a resort fee of around $--day at the time of this posting. the rooms were adequate - partially upgraded with granite counters but older comforters and a shower so weak it was like a garden gnome spitting on you (the sole reason why i have rated this hotel as average). the rooftop deck was worth it all with beautiful views. a starbucks is connected to the hotel (great for morning coffee on the rooftop deck) and there are many good restaurants and bars within walking distance. there is a grocery store about - block away and rooms come with refrigerators and coffee makers. taxi is are reasonable into downtown and pike place if you dont want to walk the roughly -.- miles or so. the space needle is walking distance as well maybe - mile. the area is in transition so there are some vagrants on the streets which were not a clean as i imagined seattle - though this is no reflection on the hotel. staff was friendly. free internet in the lobby and free printing as well (because you already paid the resort fee). a small workout room is available and i believe they have parking though i do not know if that is for an additional charge.',not_happy
id26591,' this is part of a continuing series of my impressions and experiences staying at various hotels and resorts while traveling to attend concerts worldwide. this review is for the homewood suites hotel – seattle downtown for a stay in october ----. property: homewood suites hotel – seattle downtown location: seattle washington address: --- western avenue west seattle washington ----- phone: (---) -------- website: www.hilton.com room type-class: standard date: october ----- ---- booking source: hotwire overall rating: -.--- [note: score is totally subjective based on price location and comparison to like properties within same area and price range; rounded up for tripadvisor] this stay was part of my recent trip to the pacific northwest and i split up my time in seattle washington between the homewood suites hotel in downtown seattle and the maxwell hotel. i was checking in later and leaving early the next morning for a one night stay so just needed something basic. if you are coming via rental car as i did the parking-check-in process as to what you are supposed to do with your car and parking is not obvious. i first drove around to the back where the parking garage is and the door was open and i started driving into the garage and the door started coming down onto the hood of my car so i quickly had to back out (thankfully no one was behind me). i drove back around to the front and managed to find one parallel parking spot in the street; if not for that i’m not sure where i would have parked to check in. the front desk staff were friendly and check-in was otherwise unremarkable. the most notable thing about the room itself is that it is huge and definitely ideal for a long-term stay. walking in there is a family room area with couch chair dining table with two chairs (that can double as a desk since there is not otherwise a desk) and the first of two televisions. in-between the family room and the bedroom is a kitchen with bathroom. the kitchen includes a full refrigerator stove microwave sink dishwasher dishes and utensils and the like. as such guests can fully cook in their room. the bedroom is a traditional hotel room with bed nightstands dresser with television and closet. there was not anything too special about the view (mostly parking lot) and having walked around the hotel i don’t imagine that any of the views are particularly impressive. based on my short stay the property didn’t seem to be walking distance to any major attractions. on the plus side there is a safeway market that is a short walk up the hill – maybe less than -- minutes. overall it is a good place to stay if you want a hotel for a long-term stay that is spacious with kitchen and you don’t need to be walking distance to the major attractions (i.e. you have a rental car) it is a good value for the rates.',happy
id26592,' although the oustide of the hotel looks nice the rooms we were given were small and awkward witha slanted hallway and difficult to deal with doors. the new green system which shuts off the air and power when you are not in the room left the rooms very musty smelling every time we came back and took to long to cool off in the summer heat. the beds were fine. the bar dusk had a nice atmosphere but the breaskfast buffert looked like it came from a much lower chain hotel. for the price i would stay somewhere else next time. the gym was tiny and the equipment was sub par. no hot tub and only a small outdoor pool suitable only for little kids in the summer months.',not_happy
id26593,' the carpet in the room was sticky and the towels were dingy and thin. the fitted sheets on the bed had spots of old stains on it. the area and lighting outside was not good gives a sense of unsafe environment.',not_happy
id26594,' first of i am a world traveler and have been in hundreds of hotel of all sizes and class. this placer is nice indeed is definately a - star the rooms are very nice and the amenities are from peter thomas roth. the staff i also very courteous and proffessional. however this is the first time i feel the need to express my dissatisfaction with the management and policies of any hotel ever. here is a few reasons why: average room cost = $--- ( very high for this time of year) mini bar is charged automaticaly and non refundable!! even if you simply move things to make space for your own stuff ( something i do absolutely everywhere with no problem at all) most places simply cancel the charges at check out this one wont. parking =$-- ( more than double the lowest rate a few blocks away) continental brfst ( a croissant juice and yogurt) = $-- plus tip and taxes - empty glasses of wine sent to your room =$-- ( at that price i can buy a good bottle and - glasses that i can keep lol) use of internet =$-- per -- hours. use of the crapy old gym= $-- i think ill spend my money somewhere else next time.',happy
id26595,' front desk valet and maintenance staff we met in hall were all very friendly. traveled as family of - and had room with - queen beds had to sidle between beds and tv and dont even think of trying to swing a cat in the bathroom. housekeeping was knocking on our door at -:-- on a saturday morning and again at --. for what i paid for this room i would expect more privacy. that said it is a good location. three blocks to the hollywood walk of fame and grauman is chinese theater and nice and quiet. think the property is more like a hampton inn than a hgi and it is too expensive for what you get paid $-- for valet parking rather than parking for free - blocks away but hey this is la.',not_happy
id26596,' the only good thing about this hotel is the location. the carpet and bedclothes looked dirty none of the sockets worked the hairdryer didnt work and when we asked for another one we didnt get one. would never stay here again.',not_happy
id26597,' we recently (------) booked a room at this hotel with a late arrival check in. we arrived around midnight (one oclock our time) after traveling - hours to watch my son play football in the rain for - hours and then another hour to the hotel to find out they had overbooked the hotel and did not have the non smoking room available that my confirmed reservations called for. after arguing for several minutes we were told there was nothing they could do but they would try and find us another hotel if we wanted but because it was labor day weekend it might be hard to get another reservation. because it was late we agreed to check out the room before deciding whether to stay. the manager went with us to the room and when we stepped out of the elevator into the hallway the smell was so bad i thought i was going to be sick. it was a mixture of marijuana and some other horrible smell. there was also food setting out in the hallway that smelled horrible as well. when we entered our room you could definitely tell it was a smoking room but we were only staying long enough to sleep and leave so we took the room. the only thing they agreed to compensate us for was a free breakfast (which they offer online anyway) we did not take the free breakfast because we didnt get up early enough and i could have cared less about the breakfast. we booked through magellan vacations (which was recommended on trip advisor) which is a luxury hotel reservation service and they are available ---- so i decided to call them and complain as well. they were very friendly and immediately called the hotel while i was on hold but it did absolutely no good and because of the holiday weekend they would have to wait until tuesday before they could call anyone. they did follow up on monday and insured me they would call me on tuesday however i had to call them back on thursday. i was told the hotel was not willing to compensate me in any way except giving me a free upgrade next time we were in chicago. i have only been to chicago twice and if i return i will definitely not be staying at the fairmont so i refused the offer. also observed another upset customer when we walked up to the check in counter and then - young girls were trying to check in and were being told the same as us. no non smoking rooms available even though they had reservations. they were not happy and demanded they find them another hotel. not sure if they found one or not. we travel frequently and have never ever been told that a hotel had overbooked and we had to take a smoking room or nothing.',not_happy
id26598,' lobby and rooms were modern and peaceful. only stayed - night and got the room through priceline at over --% off internet rates on hyatt is site. parking in the hotel garage is $---day but we found street parking for free on sunday then moved to a garage around the corner that night. the hotel has an entrance in grand central station which connects to the subway system. loved returning here at night after walking miles and miles during the day. bathroom was a little small but the rest of the room was spacious. perfect for business travelers or those on a romantic getaway.',happy
id26599,' stayed here for - nights over spring break. our room was clean however there was a beer cap from previous tenant on top of tv - stayed there the entire stay. makes you wonder how well the housekeepers are doing their job. the alarm clock was broken and you could not read the numbers on it at all. called front desk to request a new one and was told to come down to desk and they would give us a new one. when we got there they claimed they didnt have any more. the shower water was just lukewarm called to complain and the attendant said a maintenance man would be right up - he never showed up. breakfast is terrible and the kitchen area is filthy - went to ihop second morning. the pool area is filthy and the water is freezing - i dont believe the pool is heated like they claim. ive stayed at worse but this place could also use some help.',not_happy
id26600,' my son and i really enjoyed staying overnight at the ramada austin central. the room was very clean spacious and inviting. the breakfast was very good with some delicious hot options. i will definitely want to stay there again when visiting austin!',happy
id26601,' stayed here for a week with girlfriend we had a fantastic timeloved the service of the hotel. boston a great city',happy
id26602,' i stayed at comfort inn by the bay for four nights in early november ----. for downtown san francisco the room price is very affordable especially with my aarp discount. the rooms are clean and adequate the free continental breakfast is filling and the desk clerks especially sarah on the afternoon shift are helpful in explaining how to get public transportation etc. though this is a budget hotel the airport shuttles and tour shuttles serve it along with all the major hotels. buses come within a block of the hotel and the famous trolley line is a short bus ride away. the only downside for me was the lack of a public computer for use. i had to go to a nearby internet cafe lacking a printer.',happy
id26603,' best hotel in boston great views awesome room ample bathroom and very friendly staff. great location for walking the freedom trail and some wonderful restaurants. easy access from airport and getting around.',happy
id26604,' i stayed here for a conference being held at the hotel and was in rom ----. the room was very large and i thought i had lucked out getting such a spacious room. that was until about -am when i was awoken with what sounded like helicopters landing on the room above me.i thought it might be the ac or plumbing but it wasnt. the next night the same thing. the bed was comfortable with no street noise so what could that have been. well on the second night i realized i was directly beneath the gym and i was hearing the early morning workout crowd running on treadmills.. yes the fast paced thump thump thump of shoes hitting the treadmill. i also noticed the housekeeping didnt meet my standards. i saw some old m&m is on the floor and they didnt leave shampoo conditioner or new towels the next day. i had to call to have them delivered. wouldnt stay here again',not_happy
id26605,' not the biggest rooms of new york hotels but when youre on vacation you shouldnt be in the room unless youre sleeping! though it is literally half a block from times square we could still hear the sounds of new york at night (trucks the occasional car horn and the occasional drunk) the staff made up for any shortcomings in a restful night is sleep. natalie the receptionist who checked us out even convinced us to stay at the paramount during our next visit to new york with her professionalism and positive personality. prices are definitely the best in the area and worth every penny. thank you paramount for a pleasant stay!',happy
id26606,' i really enjoyed my stay at this hotel. great value good location comfy beds and pillows. there is a coffee maker in the room. no refrigerator. i guess our stay was after all of the renovations had been done because everything was in working order when we arrived. there is an ample amount of free parking spaces. at night there is a security patrol car that circles the parking lot and it was very quiet. we were able to get a good night is sleep. the only downside about this hotel is that the walls are paper thin. luckily we had quiet neighbors. although we were able to hear one of them very clearly coughing and sneezing. i will definately return to this hotel.',happy
id26607,' we traveled from new york to stay and work duing the ciaa. as you walk into the hotel the was bellman there sto assist you with your luggage as we proceeded to the registration. anthony bellman was very nice to wait.very informationable bout the hotel and surrounding areas. as we cheked in we were greeted by a upbeat guy named ray. very proffesionalmade us smile and he even laughed with us.we must say were are just little fun going gorup.he had gave us nice rooms close to each and a city view of charlotte. the next daywhen the hotel had issues. there was no hot water for us to shower with. the hotel. we called to the desk and they told us that they are working on it. so we decided to wait paitently until it will begin working. apparently around -:--pm we called down to the desk and the pone just ringsringsand rings no one is picking up the phone. so we go downstairs and notice it just not us with the problem there are a line of people at the desk. people in the line were pretty rude and nasty to the employees like it there fault. as i waited in line i noticed the guy who checked us in was trying so patiently to keep the situation calm. so i told my girls we going to wait for him. standing in that long line for abut -- minutes was omg!! we finally got to ray he explained this issuecompensanted us for of the lack of water. he was even willing have to offer us breakfast for the next morning and even shuttle us across the street and pick up us if we wanted to take a shower at the aqutics center. we just really wanted to shwoer and since all the hotels were booked.we were okay with it. next day same thing happen again we didnt even stress it. we were happy we had a place to stay. so for the remainder of our stay we were treaing with great customer service. the staff were incredible get through the tough situation like that. i am hping that the hotel will not have these issues next yearbut if so we are coming back. the names that i remember who were also helpful. gm philjerryrayanothony and eugene the shuttle driver',not_happy
id26608,' terrible experience. room reservation was given away. hotel informed me that reservation was only “request” staff very unhelpful and management is absent. rooms are worn torn and food is mediocre. never going back',not_happy
id26609,' i just returnd to ireland after a - night stay. my first ever visit to ny and i was delighted with the hotel great location the staff were so friendly and helpful. the room was great i didnt know what to expect and i was really pleased very clean and comfortable. thanks to all the staff breakfast the bottles of water and the cookies were great also. great first visit. i would strongly recommend it.',happy
id26610,' excellent business hotel in sf. good service elegant rooms (e.g. pocket doors) omni amenities. enjoyed the bar in the lobby.',happy
id26611,' we stayed here because we wanted to cash in some hhonors points and this seems like the least offensive hilton in the area. our other night came in at a whopping $--- plus tax not including breakfast. the location of this hotel is it is main asset across the street from a metro stop which is only a few stops from reagan airport and a few blocks from the mall and all it is surrounding museums. there are also buses running outside and the tour buses go from just a few blocks away. there is also a cosi next door and a few other fast food options nearby and a few shops including a macys in the area. but the hotel itself is a bit of a letdown. if you get a room at $-- or $-- a night then you are getting what you pay for. but when you are paying upwards of $--- a night a bed which is larger than a full shouldnt be too much to ask. we booked a two-bed room which was rather cramped despite both beds being only full-size rather than queen. there was a decent enough flatscreen tv with a good number of channels. the bathroom had that usual problem of only providing kid size towels. our room also overlooked an office building which was fine on the weekend but we had to dress with the curtains closed on the monday! i used both the gym and the pool. both were fine the pool was actually heated which was nice but lacked any real changing facilities. we didnt eat breakfast here as our hilton honors silver membership didnt get us free breakfast and im not about to pay $-- for - people to eat toast. but due to the lack of child-friendly restaurants in the area we did eat dinner there one night. they did have a kids menu which was nice but at $- for a kids burger i felt it was expensive. the service was also fairly slow as the staff seemed to be too busy taking care of room service. we were also charged for valet parking despite not having a car and when we went to have it removed from the bill other guests were making the same complaint. the maids were also out in force at -.--am on the monday morning trying to get their rooms cleaned. no tip for ours that day. all in all we had a good time in washington and if the price was under $--- wed probably stay here again. but if im going to shell out the kind of money they usually charge i expect to get my money is worth.',not_happy
id26612,' the hotel was generally run down and very poorly maintained. i checked in and found bed bugs in the bed. immediately checked out and went to a different hotel.',not_happy
id26613,' if you like elementsaloftw or hyatt place give it a try. hotels arent cheap in sd but this is reasonable and if you are in town to see a padres game you cant beat the location.',happy
id26614,' this hotel was everything i had read about it in the reviews. the rooms had lovely comfy beds and the bathroom was kept exceptionally clean. the front desk were always polite and helpful. we had been warned about being too far out of the centre of new york but didnt want to pay the high prices the hotels there charged! however we shouldnt have worried as the hotel is right next to --th st subway station where the express train only took - mins to get to times square. the local area is mostly residential and its only a couple of blocks from central park. it is full plenty of good places to eat. a great diner for breakfast next door and we also found a gem of a deli just down the road(cant remember it is name though!) which did a variety of salads pizza and cooked chickens for a very reasonable price.',happy
id26615,' our family of three stayed at the milburn hotel for four nights last week. overall i think this hotel is a good value for new york city and we would stay again. pros: great location near subway stops markets wine store and restaurants; very friendly and helpful staff; the breakfast has a small number of choices (cereal bagels apples waffles on weekends) but its fast and free and staff was very welcoming; clean rooms that are a decent size. cons: elevators were being upgraded so we spent a fair bit of time waiting for elevators; skimpy on the dishes in the kitchen (only - of everything - bowls spoons glasses etc) so we were always rinsing dishes; saggy uncomfortable mattresses; very inconsistent internet access which was frustrating; tv reception was also not great. i think with a few upgrades to the kitchen wi-fi and mattresses this hotel would go from good to great.',not_happy
id26616,' stayed here on a weekend trip to washington with my girlfriend. from the minute we checked in i cannot fault this place. the guy ata the front desk was very helpful. he explained to us that the hotel charges $--- to your credit card on check in as a kind of deposit and to cover incidentals. this is credited back to you on checkout. the rooms are not huge (unless you go for the more expensive) but they are superbly decorated and very clean. our tv did not work and - minutes after placing a call to guest services a guy appeared to fix it. the hotel bar is fantastic. their selection of wines is great and the staff are so friendly. everything about this hotel is geared towards making the guests feel wanted. our server even sat down beside us to go through the menu and had a chat with us for -- minutes about all things irish! the hotel is in close proximity to a number of great reataurants and there is a fantastic little bagel shop right accross the road. ask the concierge for a list of his recommendations for places to eat. you will not be dissapointed. location is good dupont metro station is only a - minute walk away. from there you can get anywhere in the city as the metro is one of the best i have ever been on. i loved this hotel and will stay agian the next time i am in dc. ps i have stayed in a few kimpton hotels now and they have all been superb. these guys know what they are doing!',happy
id26617,' i spent - days at the avenue for business. a really great location if you plan on shopping (or window shopping) the magnificent mile. walking distance to loyola. the lobby pretty simple but i was pleasantly surprised to find i was provided a comfortable - room suite. the living space was quite dark and furniture a bit odd but the bedroom was great with ample closet space a second tv and extra large windows on two sides. i am very picky about beds and sheets i was not disappointed. quite comfortable and lots of pillows. yay! the bathroom was small and the tub did not want to drain but after telling the front desk it was all fixed the next day. only major downside was the inconsistent wireless connection in the room. frustrating. as were the painfully inadaquate elevators in the morning. literally had to go up to go down to the lobby as very elevator was packed when stopping at my floor. not good when youre in a hurry. and of course the $- cokes in the mini-bar were irritating. but that was easily remedied by a short walk to the walgreens to grab a stash of beverages etc. as far as conference-business services (i was there for a multi-day small group seminar)...the food was plentiful and very good (and waitstaff very accommodating). the room set-ups were more than adequate and conference wi-fi was fine. overall a very comfortable and conveniently located place to spend the week.',happy
id26618,' this hotel is really well located right downtown denver within walking distance to everything you could possibly want. i am a stickler for noise from adjoining rooms and water pressure in the shower. both fared very well for me - shower pressure wasnt super strong but it was shower-able and i didnt hear any neighbors. here are my pros and cons. pros: - great location - reasonable price - room was well appointed (i got a remodeled room and it was quite nice). - speed of room service delivery and other delivery (toothpaste) - fitness center was much bigger than expected and has really great cardio machines and weights. i was pleasantly surprised. cons: - i was in town for a conference and when i booked my room online in the notes section i put that i would like a quiet room away from vending machines and elevators. when i got there i asked about my room location i was told that it was right across from the door that had access to the elevators and vending machines. not very quiet! i arrived well past the check-in time but still had to wait a few hours for my alternate quiet room to be cleaned. they didnt read my note clearly. nor did they have one other room in the entire hotel available to give me right away that was quiet although tons of people checked in after me and they could have swapped my original room with one of theirs. - bed linen issues. the bottom sheet on my bed wasnt fitted and was way too small for the bed so i had to basically remake my bed when i pulled the top sheet down. the comforter was put on the bed the wrong way up with the bottom opening up at the head of the bed. wouldnt have bothered me except there was nothing that closed the comforter so the comforter cover and the comforter itself were both flapping around my face so i had to turn the whole thing around. and finally the comforter cover had lots of stains on it. gross. - tiny bathroom overall this is a decent hotel and i would stay again for one or two nights (but not more).',not_happy
id26619,' i can only reiterate what others have said. a wonderful small hotel located just blocks from pike market. very reasonable rates especially given that i was upgraded to a huge suite with dining area and sitting room. the bar-cafe downstairs has excellent food and a great beer and whiskey selection. free newspapers nice decor professional staff. i would definitely return.',happy
id26620,' you can believe the hype when it comes to this hotel. modern clean friendly staff good food and the little details that made this place all that. my husband and i stayed for my --th birthday. we were greeted at curb side by the valet. it was pouring out and they walked me to the door under their umbrella very nice touch. we received our warm cookies at check in.waiting in our room were chocolate covered strawberries champagne and a birthday note. very sweet !! we ordered room service that night. very tastey food and very reasonable price. the next day we had lunch at state+lake. we enjoyed it so much that we had dinner there too. would recommend stopping in to grab a bite there any time of the day. they do make the best pancakes. * note if you are planning on going to the roof (lounge+bar) stop at the front desk. on friday and saturday night you must get a wrist band and be escorted up on the elevator. you feel vip treatment. also worth it. we had no issues with check out the next day or any issues with valet. we will stay here again and i will recommend this hotel to all our friends.',happy
id26621,' my family and i spent - nights here in june ---- and had a suite with - king beds in the bedroom and a full-size sofa bed in the living area. the suite was large with a well-stocked kitchen area was clean and very well maintained. we thought it was comfortable enough even for longer stays up to a month. despite its location surrounded by various medical centers and hospitals and washington st just in front of our room we found it quiet and pleasant. location was pleasant and we felt safe even walking at night to the many eateries and supermarkets located nearby. free wifi reception was good. the car park costs usd- per night and was always easy to find a parking space. breakfast was the usual selection of juices breads cereals fruits and pancakes. staff was polite. certainly a place well return to stay on future visits to san diego.',happy
id26622,' i cant find superlatives enough for this lovely boutique hotel. from the moment the doormen greeted us we had a heavenly stay. the hotel is --- block from broadway on --th...no worries about street noise. impeccable furnishings linens and a bathroom to wow. we did not eat at the hotel during our - day stay and enjoyed marvelous food through recommendations from the concierge and receptionists - this because we were busy enjoying nyc and not at the hotel during mealtimes. the concierge gets high praise for giving us a towny tip which concluded by our securing warhorse tickets at the last minute. not a downer moment to our stay. thanks!!!',happy
id26623,' we recently stayed at the mark twain hotel on taylor st. in san francisco. many of the reviews written here on this website are accurate. it is an older place. it has a local charm but not a lot of amenities. the elevator is only big enough for --- people without luggage! the desk personnel are excellent however. they gave us tips on catching local transportation and advised us on great eateries. (the taylor st. cafe next door is wonderful for a filling breakfast. if there is a line; it is worth the wait.) september in sf is a great time for a visit. the weather was spectacular; however the room was hot; there is no a-c and the windows only open a few inches. the tv in the room only had --- channels so if youre looking for anything special you wont find it here. the radiator had no on-off controls. the bar and restaurant downstairs near the lobby were undergoing renovations so they were not open for business at all. the hotel itself is within walking distance of several bus-lines but nothing passes directly in front of the hotel door. taxis are easy to find because the mark twain is directly across the street from the larger and more famous hilton. about - blocks away is the somewhat unsavory tenderloin district so people should avoid that area as much as possible especially at night. there are lots and lots of street people in san francisco; we were surprised by that aspect. one of our primary reasons for visiting sf this time of year was for mlb. to get to at&t park from the hotel is a matter of walking to powell&market in order to catch the trains to the embarcadero area not so bad in the daytime but after the game stay on well-lit streets. would i recommend the mt hotel? maybe depending on your attitude and needs...',not_happy
id26624,' this was the first time i stayed at the elan hotel modern. i went on business and was only there for two days. the hotel is located on the southern tip of beverly hills and near a huge shopping mall. it has valet service for your car and impeccable service throughout. the lobby is filled with sunshine and is a nice place to eat a complimentary breakfast (excellent by the way) catch up on your voice mails read the paper or plan out your los angeles day. the hotel is more suited for business travelers because it is not immediately close to touristy spots. but if you have a car and a map it is a great deal. the accommodations have a small conference room with complimentary computer and internet access. when i was there a group of business people had reserved the conference room for the morning and were conducting a meeting. the rooms are very nice: clean lovely linens and bedcovers a soft robe complimentary luxury shampoos and lotions nice and new furniture good bathroom lighting a refrigerator with snacks you can pay for and more. i was lucky -- i had a room toward the back of the hotel on the second floor which was ultra quiet. i paid a few dollars less ($---.---night) than the cheapest you could find online because i called the hotel directly to book asking for the best rate available. if i need to stay in l.a. again this is where i will land.',happy
id26625,' the doubletree hotel in san jose is wonderful! the hotel is always clean and our room spotless. the employees are all very helpful and pleasant to deal with. we always enjoy ourselves at club maxx. one time we did have an unpleasant experience the manager took absolute care of us and comped our room gave us free breakfast and entry to the club. we will continue to go back again and again. its my boyfriend and i is favorite weekend getaway.',happy
id26626,' this hotel was a excellent place to stay when you are visiting the boston area. the location was perfect for walking distance to explore boston. the staff and service was outstanding and the room were amazing and breathtaking. i would def stay at this hotel again when i come and visit boston',happy
id26627,' bed very comfortable as advertised. my medium filet in bar -- (not the bar that is the higher-end restaurant) was medium-well. $--.---day for internet. the vendor courting me paid the room charge but i had the bill for in-room breakfast; - small pot coffee - yoghurt and berries parfait and - glass of skim milk--$--.-- which did not include gratuity for my poor server--shelled out more than $-- for - small items! i expect that at the pierre or st. regis nyc but not at the westin in charlotte! felt better when i moved (on my own nickel) to the hampton inn and suites phillips place (free breakfast and internet).',not_happy
id26628,' the only thing that saves this hotel from being a - star review is that this has interior corridors which i prefer when traveling solo. sitting here now squinting at the fuzzy tv and the sloooooooooow internet. check-in: quick but not accurate. was told by desk clerk that the king room i booked with my wyndham points was not available so of course im delegated down to a queen bed room. lobby area looks as if it has been redone as well as carpeting in the corridors. but.. soon as you exit the lobby. heat wave!!! memphis is hot right now and they dont even turn on the ac in the corridor areas(wall units anyway) so get ready to sweat as you walk up the steps to your room. room: smoking-nonsmoking rooms across the hall from one another or - doors down. doesnt works so well. hmm. carpets are clean(looks to be newly replaced) but dont sit in that desk chair!! or any chair. brown stains everywhere. dont look too close.. microwave is dirty fridge marginally clean at best. even the top of the toilet was not too clean. . and there is no plugs in desk area anyway so nowhere to plug in your computer. had to unplug the alarm clock. i swear they must have bootlegged the cable from the hotel next door the reception is bad. not - of the -- channels come in clear. old school --lb tvs. it was only ---- points for night but still not worth the free stay. should have saved them for that super - in austin(awesome by the way). breakfast: typical continental breakfast. skip it or just get coffee and go somewhere else. return: no no no!! dont do it. they were charging i believe ---night. not worth it. the best western next door and fairfield inn look nice. pay the extra and go there',not_happy
id26629,' this was the most amazing stay ever! i booked the hotel for my friend is bridal shower and bachlorette party. we were immediately greeted by valet who was more than helpful with helping us to get all of our bags out of the car and up to our room. the front desk staff was very helpful in getting us checked in and very knowledgeable. we had a suite and an adjoining room. the room was impecable. it was stunning and everything was perfect. all of the girls were blown away at the immaculent room and the stunning views. we went down to the studio for the bridal shower and enjoyed hotel ---- is absolutely amazing food and sat by the fire in the middle of the room. everyone enjoyed the room and found the staff to be extremely helpful. everyone waited on us hand and foot to be sure we were all taken care of. we felt like princesses - the exact experience i wanted the bride-to-be to have! we all had spa treatments and everyone raved all night long about them! anita did - of the ladies facials and she had the best personality and the girls had such a wonderful time with her. definitely go to her for any facial needs! nathan did the bride-to-be is massage and she felt so pampered and just loved chatting with him. he is extremely knowledgeable and definitely recommended for any massage needs! roopa helped me to set up all of the appointments and she was so accomodating and helpful. everything about our stay was absolutely wonderful at hotel ----. everyone wanted to do it again! they all are planning on going back to the spa and staying the night at the hotel again. everyone absolutely loved all of the staff and could not have asked for a better time. everything from housekeeping coming by and giving us handfuls of chocolates to the amazing spahh experience to the amazing food to the hand and foot service - this hotel is ---% the best option in the state of washington! hands down the best hotel experience ever!! thank you hotel ---- staff for making this such an amazing experience for us!',happy
id26630,' from an electricity outage (beyond their control) to putting us in a room with two twin beds to having a wedding directly below my room with pounding bass until -- am this was one horrible experience. contrast this with our stay the next night at the westin convention center and i have to say this hotel is sub-par. it is in a great location but that does not make up for bad rooms bad service and an excuse-making staff.',not_happy
id26631,' i booked this based on tripadvisor comments. it is in a handy location if you are fairly fit and dont mind walking. there were myself and my wife plus - teenagers -- & --. it was about -- mins walk to fisherman is wharf and -- mins to downtown. rooms were clean enough and comfortable but were a bit gloomy. staff were very friendly and helpful. there is car parking if required and the hotel is in an ok location but dont stray too far away at night. no problems but just didnt impress me particularly but the rates is very good for sf.',not_happy
id26632,' as part of our californian holiday we stayed for - nights at bay club hotel. after -st night we were upgraded to what we believe was best room within complex. staff could not be anymore helpful in particular front office manager tim brogan who could not have done any more for us. when asked for advice on where to eat he not only gave advice but proceeded to book a table and arrange transport. my wife and i were on a golfing holiday and again tim not only accessed information on various courses but called and arranged best deal for us. if visiting make a point of speaking to tim.',happy
id26633,' second time to stay here this visit was far better they our first!! large spacious room with mini balcony over looking the pool. shuttle service with - mile radius of hotel. our driver was helpful friendly prompt to pick us up. will stay here again',happy
id26634,' the location is great if you want to be in the theater district. within walking distance of everything in that area (times square broadway shows central park etc). it was clean. our room was ready early. the concierge was very helpful. on the downside -- there is nothing really special about this place. i had hurt my knee and asked for ice. i was given a garbage bag and instructed to get ice on the fourth floor. there is no breakfast or coffee. you have to go next door to the deli for coffee - i thought that was a little crazy - especially since it meant having to get dressed. i wanted to stay in my pajamas for a little bit! but -- we had everything that we really needed and the price was affordable.',not_happy
id26635,' your looking for a five star experience and youll get so much more. the room and hotel is absolutely pristine and the bathrooms are luscious. the rooms are spaticious and the closets are large. we stayed in a room overlooking the river; with floor to ceiling windows overlooking the river and chicago is hallmark architectural buildings was a delight particularly at night with all the lights. if staying you must head to the restaurant -- (on the --th floor) and take pictures on the terrace. youll get such great views of the river lake and city. my husband worked out regularly during our stay and the gym is unique because it wraps around the perimeter of the building thus affording luxurious views of the city while treadmill running. didnt try the spa - prices were steep but im sure their diamond massage is exactly as luxurious as it sounds with a pricetag attached to match. i think it is commendable that this hotel appeals to vacationers business minded travellers and familes with children. everyone is welcome. the location is excellent - walking distance to the pier michigan mile and mellinium park and endless restaurants and water taxi is. the concierge is informative and follow through with requests promptly without repeat reminders. turn-down service at night leaves you feeling a little more at bliss...they leave slippers by your bedside bottles of water turn on jazz and leave the tv on an aquarium channel. i wont ruin the total experience you just have to walk through those glass doors to experience everything for yourself. it is just really really nice to be away from home and have a stress-free mini get-away; even if it is a workcation it still feels stress-free than actually being behind your desk! i booked through magellan vacations. i didnt find this hotel to be outrageously priced relative to other hotels in the same area.',happy
id26636,' my husband and i stay at this hotel for four nights from --th august to --th august for my --th birthday. this was our first trip to new york and we choose it becuase of it location and would have to say we were not disappointed. the hotel has a tranquill feel to it and you wont think that you were situated in times square. we were greeted by a lovely young lady in reception who checked us in. i was wished a birthday and told that we had been upgraded to a superior room. (unkown to me my husband had contacted the hotel prior to our arrival to advise i would be celebrating my --th birthday). shortly after we arrived a cake was delivered to our room. these touches made my birthday extra special. our room was beautiful and had wonderful view of times square. could not fault this hotel in anyway and if we are ever lucky enough to visit new york again we would return to this hotel and will certainly recommend it to family and friends. on a finally note the beds truley amazing very comfortable.',happy
id26637,' as advertised. very good staff-good service. cannot be beat for location.',happy
id26638,' the room was a nice size clean and with a reasonable quality bed spread. the sheets had a nice feel to them and were clean. it was quiet all evening and we never heard any noise except when the city animal control was trying to get rid of the birds roosting in the trees across the street. seems the city sets off fireworks.....we at first thought it was a drive-by shooting. needless to say we were relieved to find out that the loud booms were only fireworks. the bathroom was larger than we expected. the tub toilet and sink were in good shape and working condition. we had plenty of towels. a plus for the room (that was unexpected) was the lighted vanity area outside of the bathroom that allowed one to take care of hair and makeup while someone else was in the bathroom. adequate desk area too. cable tv was good and a lovely addition to the room was a recliner.....wonderful to be able to put your feet up and relax. the la quinta market square location is directly across the street from mi tierra restaurant which is open ---- and convenient for a late night snack. my only complaint is that when we checked in at -:-- p.m. we requested and paid for a roll away bed to be delivered to the room. we left to visit with family and upon arrival back at the la quinta at --:-- p.m. we noticed that there was no roll away bed. we called the front desk where we were informed that the desk clerk was the only one on duty and could not deliver the roll away to the room. we were in town for a funeral and therefore wanted a good place to stay for a reasonable price. we were overall rather with our stay. we have stayed at the adam is mark now the crowne plaza and it was very nice......of course it came with a hefty price. if you need a place to spend the night and arent looking for luxury this is the place to stay.',happy
id26639,' stayed for - nights in august ----. we booked with ease on their website and the special requests we made were met upon arrival. we had a top floor corner room and sitting at the table in the little bay window we were able to see golden gate bridge and remember that we were in the city by the bay. the room had been recently updated and everything was perfectly clean and fresh and so very comfortable. the bed was amazing!! the bathroom was large and very nice all done in marble tiles and the towells were plentiful thick and new. we had no trouble getting extra coffee whenenver we needed it. we walked down to the pier but took a taxi back which was only a few dollars. we will be returning again this summer and are hoping this stay will be just as nice. free covered parking is a real perk. we were very suprised at the quality of everything considering the very low price in this very expensive city!',happy
id26640,' what at total let down. this is an iconic chicago location. the service is beyond horrible. the staff is rude (including the management staff – jay is a joke) the food is average (at best) and the portions are small. chicago is full of great restaurants. this is one i would skip. for three of us we have a $---- bar bill and our service was a disgrace. ian schrager you should be ashamed of yourself. if the hotel is anything like the bar and restaurant do yourself a favor and skip this place altogether. trust me read the reviews service service service…bad bad bad!!!',not_happy
id26641,' our stay in the blakely from -th - --th october was a pleasant one friendly and efficient staff at reception a kitchenette in the comfortable room free internet and buffet breakfast- good value for money for new york. the hotel is well located - close to broadway times square shops moma etc. we found the room a little noisy as the windows didnt block out enough noise from the street below however we still managed to sleep well. the only really negative experience we had was the poor attitude of the staff in the restaurant at breakfast. in a nutshell very surly and unhelpful ! not what we expected given the attitude of the staff in the rest of the hotel',happy
id26642,' previously stayed at the waldorf and the room there was small and tired. stayed at the salisbury as the suites seemed to offer a lot of space for the money. we werent disappointed the suite was huge with a sitting room with sofa bed desk and chairs; a kitchen area with fridge microwave and coffee maker; bedroom with king size bed; two televisions; three walk in wardrobes and the bathroom with shower. the bathroom was very ---- is and needed refurbishing but was clean and everything worked. the rest of the suite was clean and comfortable though i suspect the previous guest had ignored the no-smoking policy in the hotel. the staff were very helpful and pleasant. good location close to central park -th avenue and times square. plenty of places near hotel to eat and you can order in food from nearby restaurants to the hotel. other reviews complain about the lifts but we had no problems. not a -* hotel by any means but clean comfortable and good value.',happy
id26643,' my husband and i and our - ----year-old daughter stayed here while my husband attended a convention so it was semi-leisure semi-business travel. the room was nice and the beds were the most comfortable i have ever stayed in. the location is walking distance from the pike place market and waterfront. parking is $---day--probably pretty standard for downtown seattle but good to know. what really irked me was that internet access in your room costs $---day! i dont do any business travel and these days we use rental houses and condos when we travel so perhaps this is the trend. but this seemed a very chintzy touch for such a nice hotel. it was hard to research fun activities to do with my two-year-old without internet in the room (luckily chasing pigeons on the waterfront and visiting the aquarium are plenty fun for her). also the flat-screen tv was standard-definition (not something i care about but my husband does) and took a long time to turn on and the guide was difficult to use--it was generally poor quality. lest i sound nit-picky (and i realize i do as i read over this) i guess the reason i have these complaints is that the sheraton is a nice hotel--maybe not luxury but one that caters to people who are willing and able to spend a little more. this type of place was definitely a splurge for us and convenient to my husband is convention location. im happy in a basic motel or hut on the beach (as long as there is a beach). when we stay at the sleep inn i dont expect room service and when we stay somewhere like the sheration i dont need pillow menus or fluffy robes--just no cheaping out on the little and big details!',not_happy
id26644,' nothing over the top everybody was real nice. im not going to complain about the charge of wifi because every place that i stay at charges for it so that wouldnt be fair . all in all it was a good business stay! cant really say to much i was here for one night! bearkfast was good and it is in a good location.',happy
id26645,' ran the san diego half-marathon sunday morning then rewarded ourselves to brunch at the pearl followed by a fun-tastic day poolside!! couldnt ask for a better treat after a scorching hot run... the pool atmosphere was perfect not too crowded just the right amount of fun people! dj offered me a chilled tequila shot as i waited for my drinks ;-)',happy
id26646,' we stayed here for - nights in may ----. staff were friendly and helpful and we found the hotel was in a great location easy walking distance to many attractions. there is also restaurants very close by within walking distance which was good. the room was comfortable however the hotel is old and therefore has that musty smell about it and could do with a makeover. our room faced out back and with the window open the noise from the airconditioner compressor was distracting even - floors above it. window closed and it was fine. laundry facilities were great after being on the road for a week although situated on one floor only. probably ok to stay here for a short time but i wouldnt want to stay there any more than - nights. roof top pool was closed and i couldnt access the roof just to look at the views which was disappointing',not_happy
id26647,' this is the perfect combination of cheerful attentive can do attitude of any hotel i have ever been to! the staff is ready willing and available to assit in any myriad of ways for every need. my mom is in a wheelchair and accomodation after accomodation was made to make her stay more comfortable. it feels like staying with family to us and i couldnt ask for any better treatment than that. i highly recommend a stay here! i especially want to comment on the manager ameilia. she has gone above and beyond in every instance to to serve us. the staff have a very cohesive feel and genuinely seem to enjoy their work. im sure this is due to the leadership of the manager. thank you amelia!!! you are one in a million!!',happy
id26648,' we checked in after a --hr haul from south africa and immediately we felt like we had arrived ! i cannot agree with the other reviews here as we found the receptionists and the concierge people especially very efficient & friendly. our room had a city view but we were on the --th floor which was great. the room was decorated in a truly modern style with large -- hd flatscreen tv + bose audio on the bedside. trump goes out of its way to provide all the essentials and a huge array of hotel creature comforts. the piece-de-resistance must surely be the beautiful huge bed-mattress and the most lavish pillows. our first night is sleep was so good we only woke up after midday. they must have taken heed of previous comments concerning the late housekeeping but during our entire --day stay they were most attentive and punctual. the spa + pool are a delight as well as the well-equipped gym - we could have stayed on for another week! we have to congratulate donald trump & bill rancic on a --star experience. we doubt we could afford the normal rack rates but because of the building works we got a summer discount which made it possible for us to experience this lifestyle as well as the most beautiful city in usa! we luv u chicago! saukat & shirine dudhia',happy
id26649,' the mandarin oriental is one of the nicest hotels we have visited in all our years of travel. my husband has taken me there the past - years for our anniversary. best of all it is near our home and a fantastic getaway. we get the bridge to bridge room with a sweeping panoramic view of the golden gate to bay bridge and beyond. the city lights are spectacular. the rooms had been renovated this year as was the bar and restaurant. silks closed so the restaurant is now on the ground floor..the whole experience starting from the minute we arrived was excellent. the doorman came to greet our car and not only said welcome back (using our names) but wished us a anniversary. katarina greeted us at the front desk and graciously showed us to our room which had champagne and chocolate covered strawberries waiting. we particularly had fun in the bar that evening with some other guests. the bartender kristen and mixologist priscilla were fun & entertaining. we may go back just to see them even if were just coming to the city for the evening. they also have a towncar that is complimentary after -pm if your destination is less than a couple miles away! a really wonderful experience.',happy
id26650,' the hotel is so conveniently located to the magnificent shoppings along michigan ave. interior decor of the hotel is so luxurious and elegant. service is excellent. i will defintely stay in rafaello whenever i have to be in chicago.',happy
id26651,' researched thoroughly to find hotel in san francisco. very with our selection of the donatello. staff was extremely friendly and helpful from valet to front desk staff. rooms were very spacious comfortable and clean. location in union square was perfect with an easy walk to the bart china town and the cable car. would definitely stay again on next visit.',happy
id26652,' i have been staying at the adolphus for over -- years and have always had a marvelous stay. this time was different. shortage of hot water limited towels failure to be able to cool the room down were just a few of the problems. rude desk clerk. the junior suite seemed seedy. the beautiful adolphus is showing its age i guess as many of us are. sad to see the grande dame of dallas hotels dying. i will miss her.',not_happy
id26653,' this hotel is clearly relying on its location and the westin reputation. it is overpriced and the quality of the rooms and the level of service are greatly inferior to what youd expect. i stayed here for a week and was placed in the historic older section of the hotel. although updated in some respects the decor and fixtures in my room were outdated. there was also considerable street noise (my room was on the fifth floor) that continued late into the night. staying here is not a relaxing or restful experience. there is a lot of activity in the lobby and the halls virtually -- hours a day. there are much better choices at this price level in downtown san francisco.',not_happy
id26654,' i stayed one night at this hotel on arrival into us to help with jetlag and then two nights prior to return trip to australia. i had contacted the guest relations manager prior to visit as i booked the night before i arrived to access my room early a.m. of arrival. he ensured the details were noted and also made sure the room type i requested was in a quite part of hotel. the first stay i had a one bedroom towers suite. of course large and comfortable. my only concern i found the sofa material made my skin itch and i put the bedcover over it. no bites just itchy material. i didnt find the check-in clerks on stay one as friendly and helpful as stay two but would not deter me from staying here again. hotel is extremely close to airport and the shuttle bus runs very frequently and great way to access airport and hotel. upon stay two my request for corner executive king was met great room. at first upon entering room i thought i smelled cigarette smoke but assured by staff this would not be the case. the smell seemed to come from bedlinen and i assume it is the product used for washing. the bathroom was large and more than adequate. both rooms have not been remodelled but i didnt think they required it but i didnt see a remodelled room either to compare. the rooms more than met my needs. majority of staff are very helpful and the hotel is very clean. i tried the ex. lounge one morning for breakfast very crowded and ive seen more food choices in other hiltons but this would not put me off staying here again. there is a fast food burger place in next block plus dennys two blocks down. the trolley bus to manhattan beach is also close enough for some sightseeing.',happy
id26655,' nice modern rooms great plush bed. tv had lots of channels (especially sports) but not in hd. bathroom was average shower was low-flow which was annoying. front desk was great at check-in and check-out. pretty centrally located next to the t and you can walk anywhere if you are willing. it is inside an upscale shopping mall and the westin is nearby. elevators were a bit slow to the higher floors. there was construction on various floors. parking was very expensive. i would come back.',happy
id26656,' when checking in there was a little confusion over the price i was quoted when i booked and the price i was being charged. within minutes the manager approved the lower rate. when we got to our roomscott the mgr left a gift of a gem handbag with a personal note. very nice touch. this hotel is walking distance to all the excitement mid-town has to offer',happy
id26657,' stayed here for over - days. property well maintained and clean. good house keeping facilites. friendly people. easily accessable to dallas and plano area. very economical for the location and facilites.',happy
id26658,' location was good..hotel was clean and comfortable. breakfast was good but the main woman at the breakfast room well...yes she was friendly but she definitely picked the people she wanted to be friendly with.. may be the color of the skin made a difference or may be the green bucks that she got..not sure...we were there for three days but not once she spoke with us or my kids or asked us if we needed anything..i saw her going around speaking to colored white folks ... very sweet..yes..agree...very very sweet..but so racial !!! ofcourse didnt bring our vacation crashing but definitely noticed the treatment. you dont such staff or she needs to treat everyone the same !!!! everyone at your front desk were just wonderful. otherwise the hotel was good and perfect location.',not_happy
id26659,' nice decor excellent breakfast friendly staff - what else can you ask for!',happy
id26660,' stayed for three nights early january. great spot the hotel has been well maintained. our room had two queen beds flats screen. we stayed in portolia block level - so not too noisy - i can see others complaining about this but i asked on arrival for a room away from the freeway. staff always pleasant and helpful at the front desk. any staff member you meet outside always very polite. we dined at tula is restaurant at the hotel for breakfast and dinner. miko was out waiter on most of these meals – an excellent and dedicated staff member who has been working at the hotel for over - years. he is knowledgeable about the area and a tourist spots was excellent his table service was impeccable. a top guy to meet if you visit the restaurant! we always looked out to when we arrived at each meal to snag him as our waiter :) rooms were always serviced very quickly and efficiently every day. the grounds of the hotel are well appointed clean. this would be a perfect spot to bring smaller children – there is a heated pool and spa also.',happy
id26661,' wonderfully located the hotel is very luxurious and the room was very comfortable and well decorated. the staff is very courteous.',happy
id26662,' we chose this hotel to end our trip because of its location. it is on the doorstep of chinatown (plenty of restaurants and shops) just a short walk to union square (even more restaurants and shops) and wasnt too difficult to get to from the train station. the rooms were bright and clean the service we received was impeccable. nothing was too difficult and everything answered with a smile. it really made me want to stay in san fran for good. it aint posh but it does everything right and it does it well. i would highly recommend and would definitely return.',happy
id26663,' my wife and i live in the ny area and this is our choice for weekend visits into the city. rooms are spacious for the area service is always good (especially bell service & taxi). the hotel is spotless - from the lobby through the rooms even during snowy - slushy periods. the other nice feature - the hotel is quiet - no street or interior noise. climate control is also very good. easy to subway & transit. you can feel comfortable and at home here and i never have to worry about having unfortunate problems when im trying to relax.',happy
id26664,' nice hotel but nothing special. we were supposed to have adjoining rooms - one king and one double but they had us in - doubles. they did get us a king but wasnt next to the double. our daughters are teenagers so this was ok. annoying that there isnt free internet and local calls cost $-. we didnt have a car - you dont really need one. rooms were a nice size. we requested a fridge. we didnt do the breakfast buffet as it was pretty pricey. went across the street - good food big portions especially fruit. safeway & trader joes - blocks away.',happy
id26665,' first visit to embassy suites sundance square for a friends son is wedding weekend over memorial day. from the minute we got there the staff met our every need and request. the rehearsal dinner was held there in the hotel and leo and sam saw to it that everything was perfect. in pulling off the video production i am usually met with a lack of understanding of the in-house media equipment when i have done shows before at hotels and restaurants but not here! leo tweaked the equipment knew exactly what to do and even went and added speakers to the room when needed. what a pro. that is not all. embassy had taken free breakfast to a whole new level. there was a beautiful display of fruits and pastries not to mention the made to order omelet and pancake stations. situated on the -th floor there was even a beautiful balcony for those of us who enjoy the fresh air. every person i met on staff made eye contact with me and asked if i needed anything. especially the front desk folks the breakfast crew and most enjoyable the valet group. we found the hotel extremely clean efficient organized well laid out well lit beautifully decorated. i will stay there again when i come back to fort worth. my son in law an ex-marine wanted me to tell you all he thought your work out room was state of the art . thanks for everything.',happy
id26666,' only stayed - nite...the last nite of a -- day trip that encompassed an alaskan cruise and - different hotel stays and this was our favorite hotel. beautiful location overlooking lake union.. watch the boats and seaplanes take off...hint ...pay the $-- extra for the lakefront room and request a sleeper sofa-loveseat i believe those rooms may be a bit larger. anyway hotel and rooms very clean. nice lobby nice indoor and outdoor pools. great free bkfst. the hotel isnt near anything so they have a great free shuttle ( tip the driver) that does drop offs and pick ups every half hour. free internet...- computers. exercise room had ex bike treadmill and epiliptical machine. would stay here again in a heartbeat',happy
id26667,' we stayed here for three nights in a suite - two adults in the king bedroom and our adult son in the living room. wonderful space pullout couch was excellent (he is -- and he was very comfortable). bathroom huge shower terrific big two person soaking tub with jets. city noise outside but that is to be expected - hotel is very quiet internally. we had a car and valet service was good. service in general is the problem here and it is just spotty - not mean. examples: asked for a coffee maker in room was told it would be there never saw it. coffee in the lobby was very good though so we gave up. alos manager emailed me in advance asking for input so i told him we were would like to have enough towels and bedding for our third person; he agreed. i mentioned it again when we checked in but we ended up having to ask yet again before we saw pillows and a couple of ratty old (but clean) blankets for the pull out. oh and the down comforter on our king bed was an old worn blanket too encased in sheets. generally the space was well planned clean spacious and comfortable with good lighting. this a great location for walking to the moma yerba buena gardens union square and shopping chinatown the embarcadero and lots of wonderful restaurants.',happy
id26668,' i had a good stay here. nothing was too memorable. it served it is purpose! at check in we had a bad front desk person. he just looked depressed. the rooms were clean and spacious. the concierge was sweet and pointed us to some exciting night life. our tv didnt work. the shower was clogging so the water would rise up! i did like that every time we called down to front desk a requested something we would get a follow up call like -- minutes later to make sure our needs were met!',not_happy
id26669,' i spent two nights during a convention of ---- people. from the minute we arrived to the minute we left the service was amazing. each employee seemed to be there and caring for you. one employee that stood out as he made our last moments less stressful and got us on our way was christopher a.',happy
id26670,' like other reviewers this was the default to staying downtown-glad the downtown hotels were full! pleasantly surprised although the valet-bellmen were less than enthusiastic to be helpful with parking moving bags. also there is very adequate free parking so you really dont need them anyway! the rest of the staff was very helpful the room was very nice. my main complaint would be that since the rooms all open into the main atrium area it could be very noisy. however the room was clean the bed very comfortable and the view spectacular. the cafe had better food than the restaurant-both reasonably priced. i would stay here again even with the danger of it being noisy.',happy
id26671,' i booked the whitehall after reading it is considered a luxury hotel. i found it to be adequate. the linens are not of a high quality the bath is small and poorly lit. the room was clean and large enough but in no way would be considered a luxury property.',not_happy
id26672,' hotel was very clean. i stayed - nights brand new sheets and covers were put on the bed everyday and the bed was made very nice and neat. the last night my girlfriend and i decided to stay in and cook. all the pots pans and other accessories were available in the room and the stove and dishwasher worked very well. hotel is close to carrabba is italian grill which is amazing food. it is also close to dave and busters which has excellent food and a great place to play games drink and have fun. the hotel breakfast was good. only problem was the breakfast sausage (links and patties) tasted funny. also the water in the shower didnt stay hot for very long. best part of it all was the bed. most comfortable bed and pillows ive ever slept on.',happy
id26673,' if you are in the least bit claustrophic beware. my room was clean but tiny! it was about the size of a small bedroom. no room for a desk or a chest of drawers. the hdtv was mounted on the wall. the bathroom sink had no counter space. i had to open my suitcase on the bed when i needed to get something from it. even the outside hallways are extremely narrow. true its a bargain compared to other hotels in the immediate neighborhood but i just felt too uncomfortable in the room to spend any time in it (other than sleeping).',not_happy
id26674,' we stayed at the doubletree suites for two nights as our son began college. the one bedroom suite was more than enough for three people. the hdtv in the living room which has the pull-out couch is great. (the number of cable channels is very high for a hotel.) there is a second tv in the bedroom. there are telephones everywhere including the bathroom. the special phone number for honors guests is a gimmick as it rings to the same place as the help number for every guest. the shuttle to cambridge was timely in both directions. the concierge is helpful with getting around town. the staff is reserved but polite ending every conversation with my pleasure. the buffet is outstanding. make sure you get the cookies! being - miles from harvard square we found the doubletree to be a strong alternative to the more pricey hotels in cambridge and recommend it to all travelers.',happy
id26675,' in town to see the alvin ailey show. once again this hilton lives up to expectations. clean modern comfortable. easy access to highways and nearby restaurants. decent value.',happy
id26676,' i recently stayed in a suite with my wife and - kids. id say that this is probably the best philly has to offer although i was at the sofitel this summer and was very impressed - if i was not with the kids that is where i would have stayed - slightly better location comparable service and half the price. in general there is not much with which to find fault. there are little things here and there that prevent this from being quite as top notch as other four seasons and from what i expect. this is almost a typical fs so i wont praise all the good stuff because you expect that and you get it. the one area for praise is how warmly and nicely they treat the kids - they go out of their way to talk with them toys upon check-in greeting them by name at check-in and throughout the stay cookies and milk or popcorn at turndown the first night - this made a big difference - no stares or requests to keep quiet. here is where i think they fall down. -) one of the reasons we stayed here is the pool for the kids. it was closed the first day and freezing the second. they should have advised when making the reservation and-or upon check-in. my kids were upset when they could not use it. -) most employees are reasonably polite and say the right things but just are not ---% really delivering. for example valet parking always seemed chaotic (could not locate keys parking lot crowded lots of people walking around but no one really sure who does what. bellman took more than -- minutes to get the bags upon check-out -) breakfast at the fountain - food great service horrible. the meal took more than -- minutes - tough with little kids. after about -- minutes they brought some berries for the kids - how long does it take to scramble an egg or toast a piece of bread? kids menu was great and i did not feel like they were unwelcome but i constantly had to ask for water coffee the food for the waiter. -) housekeeping - place was clean except if they knew i had two kids why was the sofa bed never made up at night there was not a blanket or a pillow for it either. -) the rooms and especially the hallways smelled just like the restaurant in the hotel - sort of like living above a diner- not very nice. i think the difference between this being a really good hotel and a great hotel is that the staff needs to be managed and trained a little better - need more substance along with the smiles and pleasantries. unfortunately for this hotel it is the fs and people expect the best. what i saw would be outstanding for every other hotel chain and so they are simply victims of who they are and their reputation. dont get me wrong - i would stay here again. they made it very comfortable for the kids and the location to the museums is great and it still may be the best the city has to offer.',happy
id26677,' room was perfect for our minimoon experience! loved it. staff was average to slightly disappointing but the room was quiet quaint classy chic romance with a fireplace!',happy
id26678,' although convenient for an overnight stay the lax hilton was disappointing. on the plus side it has a useful airline check-in facility. on the minus side our room was in serious need of a makeover. the bathroom in particular looked worn and dated. the tv in the room was a pre flat screen with an awful picture. the prices in the cafe were reasonable but overall unless you get a deal and a refurbished room it is not worth paying a premium just because it is a hilton.',not_happy
id26679,' i stayed here for a conference. the location in downtown chicago is great. it is not a bad walk to grant park or to the river. i ate dinner at the bar in the beautiful lobby a couple of times and the food was good though the drinks seemed a little pricey. my biggest complaint would be the sound of the train from my room which made it a little difficult to sleep the first night but i got used to it.',happy
id26680,' my best friend and i recently stayed at the chambers for four nights five days. the location of this property is amazing. we stayed in room -- which had a huge huge terrace. room was normal ny size- very modern and minimalist room. the money is spent in the lobby bar restaurant etc. amenities at this hotel are really nice- bumble and bumble hair products chocolates by your bed unlimited fiji water whenever you wanted it great mini bar and the most incredible shower i have ever been in. i should preface by saying normally we stay at four seasons and we booked this trip relatively last minute. however the four seasons was $--- a night and this was $--- a night ( high season). the front desk - concierge service is sooo bad here. the communication is horrible and i dont think they have had any formal training. in addition i kept calling my friend the concierge at the four seasons to make all of our dinner reservations because the concierge at the chambers could not get us in anywhere. in addition to that the booking of this property checking in receiving packages messages was sloppy. i will say the housekeeping staff was excellent and the food was very good- although room service waitstaff showed up to our room with two burgers and two drinks and then brought one place setting and asked oh its two people? overall an ok experience.',not_happy
id26681,' try it it´s def. worth especialy the big corner suites...just perfect...',happy
id26682,' my husband and i just got back from a two-night stay at the sofitel and loved every minute of it. everyone there from the bellboy to the desk clerks was helpful knowledgeable and as nice as could be. our room was beautiful loved the bathroom and the fabulous view. the only tiny negatives were that i found a used (but washed) tissue in one of our blankets that housekeeping didnt catch and that the hotel doesnt include any kind of breakfast in the morning. the restaurant in the hotel serves breakfast which we had this morning (delicious) but it is quite expensive. back on a positive note the hotel is location is incredible; we walked everywhere the whole three days and didnt even need to get back into our car. there are great restaurants all around the neighborhood and the bar in the hotel is very romantic and fun. i highly recommend this hotel!',happy
id26683,' great location being just - blocks from boston common and the freedom trail. ----- blocks from boston old town trolley (which we recommend) and a nice little food court. the room was very small but we weret there to relax in the room. ..we only needed a place to shower and sleep. room was clean enough and they have a nice little breakfast area (if you can find a seat in the morning...pretty small). if you want fancy and roomy this isnt it. if you are budget conscious and just want a relatively inexpensive place to stay this could be what youre looking for.',not_happy
id26684,' this is a large convention hotel convenient to the metro in a pleasant neighborhood and it has friendly welcoming staff but otherwise this place is nothing special. you can hear your neighbors through the thin walls. worse when doors slam down the hall the walls shake; and doors slam and slam and slam. early check in was not available (no rooms!) at noon on a saturday. this came back to mind on sunday when the cleaning staff went to work in the next room before - a.m. in an incredible cacophony - what hospitality! after all that it was nice that a good breakfast was available downstairs. the rooms are adequately sized and look like any other marriott or comparable chain. arent the days of charging high fees for wireless internet access over? the fee for parking is ridiculous: downtown prices when youre no where near downtown. i will look elsewhere next time.',not_happy
id26685,' further most my stay didnt start off well but it ended great the staff was very friendly and helpful.i did think it was free parking but it wasnt! they shouldnt say valet parking then it costs ten dollars! the breakfest was good and i great conversations with my waiter as well food was great.',happy
id26686,' i stayed there for four nights in connection with a conference at the university is center city building. hyatt house is close to the center of charlotte (the crossing of tryon and e trade streets) to quite a number of restaurants the time warner cable arena (if interested) and the central bus terminal (from where there is a badly publicized but excellent city bus service (nr. -) to the airport every -- minutes as quick as any taxi and only $-!). the room had everything you need if not more. i could have done without a huge fridge for example. bed and bathroom were more than just good. free wlan but the connection was more than shaky on my floor (a cable with jacks worked better). great breakfast with hot and cold options. i would go there again.',happy
id26687,' stayed here twice during july. the airport transfer bus comes often and is just a short trip. the first time we arrived early in the morning after a -- hour flight. didnt really expect to be able to check in but information on where we could change or store our luggage would have been helpful. instead got a very stern reception and basically told to come back later. asked if we could use the poolside shower-change room and was told definitely not! we asked for a quiet room and actually ended up with some fairly noisy neighbours. the pool area was like a concrete wasteland the glare off the surrounding paving was blinding and there was nothing to soften the harshness. the hotel generally looked tired and in need of a spruce up. there were empty bottles and food containers left outside rooms throughout the hotel. the second time through it was a better reception and the room was pretty much the same - fairly ordinary. however on both occasions the beds were very comfortable and there was a range of pillows to choose from. internet access was expensive.',not_happy
id26688,' i travel often and have stayed at sheraton is before. i was promised a two bedroom suite that was really a one bedroom suite. the parking was dismal and dizzying at best. my kids said they were going to throw up and we werent even half way up to the --th floor parking lot. i ended up sleeping on the hide a bed since it wasnt the two bedroom suite i thought i was getting and had one of my worst nights of rest ever (better than many nights of my medical residency while being on call). to finish off my shortened stay we ordered in room service and our order had three mistakes and we were forced into paying a gratuity already included in the bill. sheraton should let this hotel go. it may have sounded like a good idea when they decided to build it but it wasnt.',not_happy
id26689,' we stayed for - night on the --st floor facing southwest. the views were great and you could easily see the stadiums to the south and well past city to the west. very very professional staff. helpful but non-intrusive. terriffic room. frette linens that were fresh and clean. wonderful pillows (real down finally). location is excellent to get to anything in the downtown area plenty to walk to. the rooms were on par with -.- and - star properties anywhere. extremely clean like a true luxury hotel should feel. if i must find a fault the - elevators are both small and slow making the voyage to the upper floors painfully long at times. but if the elevators are the biggest problem with a property they are doing it right. we would recommend this property highly as one of the finest in philadelphia. oh and free wine at hour that does not taste like it comes from a box. a very nice touch for a very nice hotel. a gem of a property that has it down like clockwork.',happy
id26690,' we stayed at this hotel for - nights from --th june ---- and from checking in to checking out we found the service to be first class. our deal included continental breakfast which was very enjoyable and the service excellent the staff are so friendly and welcome you at all times. the wine hour at -.--pm is great and you meet so many new friends - when we were there it was hardys wines which suited us also there was snagria and soft drinks - one night we even got oysters in the bar area which my husband loved. the hotel is very well situated we walked to the white house. the metro is very close also fantastic restuarants. have no hesitation in recommending this hotel and area. very safe',happy
id26691,' just completed a three night stay here. being a gp diamond i use hyatt when i can. unfortunately in a great luxury hotel town there is no - star product from the chain with the conversion of the old park hyatt into a starwood joint. of the - remaining properties fw provided an excellent rate so we booked it not expecting much. we were pleasantly surprised. the rooms have been updated in a contemporary style and are not tired or worn out. service friendly. gp dlamond status was acknowledged and we were upgraded to a suite. there is no regency club but breakfast was comped and all the diamond perks were provided. the food we did have was very good with the exception of fish and chips from room service. the best tour operator is literally right across the street and all the tourist attractions of the area are within a short walk. negatives include issues with the internet freezing public areas and problems getting properly credited for my points post stay. all in all an excellent value and we will most likely stay again if we stick with hyatt when in sf.',happy
id26692,' if you drove your own car brought your own alcohol packed your own food dont care about interior design & dont mind smoky non-smoking rooms then this might be the hotel for you. getting cabs to come to casulo was sketchy at best and the airport shuttle was some guys old car. when we tried to schedule the airport shuttle the clerk said she would check into it but she never got back to us so we had to hire our own shuttle. the bar ran out of alcohol & was not restocked. crazy as it sounds another guest brought his own vodka down from his room to share with us. one night we tried to order room service but were told they decided to close the kitchen early. and dont believe the modern-spa-zen photos on website! someone made the big mistake of cluttering what might have originally been a calm austere space with (no-joke) garage sale looking furniture and horrible ---- is-----s nik nacks. rooms were the only nice ammenity. they are well furnished and beds are nice. except for the fact that our room reeked of cigarettes. this is odd for a non-smoking hotel but we figured it out when we found an old papercup on our balcony being used as an ashtray. apparently we were the staff is smoking hang out! breakfast was reportedly good we didnt try it. it really felt like the casulo was under new-questionable management. i would not be surprised if they are out of business in - months. i wouldnt stay at the casulo again unless i somehow time traveled back to a date prior to may ---- or if i had labotomy.',not_happy
id26693,' the park hyatt is in an excellent location. the service is quite good as well. the blue duck tavern is the hotel restaurant and is great. the rooms and public spaces have an odd zen- shaker decor that i think dont pull together. but once you get used to the oddities of the room it is comfortable.',happy
id26694,' while the location was fantastic and the hotel workers were friendly and helpful the cleaning products they were using in the hotel rooms could strip paint off an aircraft carrier. seriously they were using some sort of scented carpet powder or the like when cleaning the rooms and it immediately caused headaches for the two of us. we really werent in a position to search out another room in town so we opened the windows turned the ceiling fan on full blast and kept up the dont make up this room sign our entire stay. i would easily recommend this hotel if it wasnt for the head-splitting experience. when i reached out to the general manager he said that usually they usually were able to deal with guest is idiosyncrasies...a term that i took offense with. no one should have to put up with obnoxious cleaning fumes in their rooms. earlier i had approached the front desk for a solution was offered none except for a quip by the desk clerk who said that her boyfriend would be unable to stay at the hotel because of the cleaning products.',not_happy
id26695,' i have stayed at the warwick several times and have always received prompt and excellent service from the staff and management. the restaurant is wonderful for breakfast or dinner. the rooms are comfortable and well kept. if you are looking for a centrally located boutique hotel the warwick is for you.',happy
id26696,' we stayed here friday june -- ---- room ---. compared to the experience we had at the bw cypress on katella we were apprehensive as we drove in kind of run-down looking on topanga blvd. however the gentleman who checked us in was great. we arrived at the room and opened the door and wow clean bright white sheets bright white towels great beds! we did have an issue with the wireless internet. we had three computers and only one would connect and that was only at dial up speed. the grounds are nicely landscaped and the pool was clean though we did not use it. there is a sushi place immediately next door and actually shares the same parking lot. i have to say we were up till after nine and people were lined up out the door waiting to get in. and they took some of the hotel parking so it was tuff finding a place when we came back from our outback experience. all in all we would stay here again because the value is there we just did not like we could not get internet as we depend on it when we travel. we did not take breakfast however i will tell you it is two cereals plain corn flakes and frosted plain little bagels with cream cheese some pastery and two juices.',not_happy
id26697,' pb is a great place to stay--that being said at the surfer we were assigned the handicapped room which apparently is the only non-balcony room at the hotel! since there is no air-conditioning at these hotels by the beach that meant we had to leave our windows open and though it provided little comfort (room was on the corner so there was no cross breeze) it was scary since the room was on the first floor. we met two couples who had been broken into at other hotels so it was a little scary (not to mention extremely hot and humid). we tried unsuccessfully to get a room change--apparently no one else wanted that room either! ugh!',not_happy
id26698,' stayed there on a business trip and was impressed with the set up location rooms and service',happy
id26699,' they need to eliminate the fees charged for internet wi-fi! that was the major drawback to my stay. the hotel is a very nice well maintained hotel in an excellent location for our convention. however charging $--.-- per day for wi-fi is outrageous and ridiculous in today is reliance on the internet. though i plan to return to san diego this is a big enough reason for me not to choose the hyatt. i dont like getting nickled and dimed for no other reason than to pad the earnings and it is totally unecessary for a convention-destination hotel as nice as the hyatt!',happy
id26700,' my husband and i booked an overnight stay at this hotel after finding a social networking coupon for a package deal. it was affordable and offered many extras so we could sample what they had to offer. the hotel is nice and spacious but most importantly the staff has been extremely gracious and accommodating. they allowed for an earlier check-in to make it more convenient for us greeted us with warm cookies and a huge smile. the breakfast buffet was very good and offered an omelet station along with a great selection of fruits breads everything you might want. since we are only staying about -- minutes away from home we figured it would be a great reprieve and also a place where our teenagers could get some school shopping done while we all received some pampering. very pleased and wish i would have bought more nights!',happy
id26701,' i stayed in room --- the room has one full size (single person) bed. i wanted a cheap room and i did not plan to spend any time in the room except to sleep. there is no view from the windows of room --- just brick buildings across the narrow alleyway but i dont care im not hanging around in the room anyway it was more important to me that the location was right in the heart of downtown very close to the bean art thing next to the lake. i did not hear a single sound from anyone in the hall or in the other rooms nothing. the hotel is old and solidly built so the sound doesnt pass through the walls like newer motel - type places. some people might not like the whoosh of the el train but i liked it it was like a white noise that subdued any other noises. really seriously the sound of the train was no big deal it was fine. the good thing about this place is that you can call the hotel directly in chicago; you dont need to deal with the national reservations call center. i called the hotel and asked for a discount and they dropped the price of the room down to $-- dollars per night. parking is $-- per night the only cheaper parking downtown is $-- so the price for parking is great and you can take your car in and out of the lot as much as you need to for no extra fee. and another hugely important reason that i chose this hotel was because there is no fee to change or cancel your reservations typically up to -pm on the day of the reservation. you dont get locked into the rate like places like hotwire or orbitz or whatever.',not_happy
id26702,' i often come to nyc on business but had never stayed at this hotel. i love everything about this hotel -- the location is perfectly close to times square but not noisy; rooms are a very comfortable size and the bathrooms are gorgeous. everything is spotless and the amenities are very nice quality.',happy
id26703,' just spent one week at embassy suites downtown denver. location was perfect. the staff was very polite and helpful. breakfast was great...enjoyed the fruit and omelette. you can also box your apple orange yogurt and have later as a snack.',happy
id26704,' great view of the golden gate bridge (on room ----). nice breakfast everything you can expect from a deluxe continental breakfast . -- minutes walk to fisherman is warf and many restaurants to walking distance. free and fast wireless internet.',happy
id26705,' this hotel is located in downtown san diego and that is the best part - location. where do i start - the pool was closed internet cost extra except in the lobby. no coffee available anywhere in the hotel except in the restaurant. no chair to sit in the room - a window seat way to high to use. the shower was designed so that the enitre bath and toilet got wet when showering. the elevators are so dark inside you cant see when they even open. the lounge was filled with -- somethings - it is really a party hotel - anyone over -- should probablly avoid. i will say the staff was very nice - the room was attractive but not condusive to spending any time in. if youre paying over $--- it is too much. for the price of the hotel internet and coffee should be complimentary. also parking was $-- per night. scwretired',not_happy
id26706,' this property was deflagged today. no longer a marriott property. i never really liked this property and i predicted that when the new marriott properties near staples center opened this property would close it is now looking for a new brand and is being called the los angeles downtown hotel.',not_happy
id26707,' seemed like a cool place to stay but to be honest i did not spend much time here. the staff however were very very helpful. however what is annoying is that more than a week after i have checked out the deposit money has still not been returned to my card and also my emails have not been responded to. i was going to give it - stars but the after care sucks',happy
id26708,' i stayed two nights at this hotel and loved the location. the staff was courteous and willing to provide extra service when requested. there are currently two classes of rooms here and i sampled both the older rooms and the newer condos. initially i stayed in a two queen standard room in the center of one of the blocks near the jacuzzi at the front of the property. the room had a very unpleasant musty odor the couch had been very well used and showed some damage and the remote control for the bedroom television did not work. maintenance staff were willing to fix the remote within minutes. as reported by others the beds were hard and the room was chilly even with the a-c turned off. the only noise was from the railway the planes overhead and the children having a pillow fight next door. the towels were surprisingly soft and there was plenty of them provided in the room which allowed for pool use. the next day my partner checked out and i requested and received an upgrade to a one queen-bed condo. it was like staying in a completely different hotel. the condo was near the front of the property but i heard no traffic or railway noise and was also close enough to the office to use my laptop without wireless internet problems. the renovated condo is a dream to stay in. the only minor issue was the lack of any hangars in the closet. im sure this would have been fixed had i called maintenance. be aware that there is no free airport shuttle as listed with some websites for this hotel (and noted on a mouse pad in the lobby). it is a $--.-- us cab ride to the airport. if you stay here dont forget to ask about the local mexican restaurant (cafeteria?!) it was worth the trip.',happy
id26709,' ana maria hussan was very professional and kind. she very helpfully on giving my wife directions to the nearest spa. made are stay in houston wonderful. i would stay at this hotel again because of her.',happy
id26710,' i have to be in philadelphia twice a month and always stay at the airport fairfield inn. though it is an older property it is always clean and the people make the place-hands down. i am always called by name treated as a valued guest and i could not ever ask for a better group of employees with whom to interact. sheneke karen phil paulette and others make my stay a great one.',happy
id26711,' #name?',happy
id26712,' the washington hilton is a large hotel but provides excellent accommodations. it has an outstanding gym pool area as well as outdoor area with fire pit for evening relaxation. the room was spacious clean and quite. the bath towels were plush! if you like the historical aspects of things this hotel is also the place where president reagan was shot by john hinckley.',happy
id26713,' i had to put in a cameo appearance at a conference at the copley westin where the rate was nearly three times as much so i opted for the ---. hard to imagine a better choice for a single traveler whod much rather eat well and sleep cheap than vice versa. clean comfy and excellent free wi-fi. it is particularly what i want in an hotel when im not vacationing. the two ladies behind the desk could not have been cuter nor more helpful. the bed was comfy. the bath adequate. the flat screen tv had a lot of channels. it is a very short walk from back bay station which is easy to get to via mta from logan airport. it is only blocks from newbury and boylston streets which might matter to shoppers. lots of good eateries nearby. the security takes some getting used to since you need to slide your key card to operate the elevator just to get to the ice machine etc. but if you want value for money it is easy enough to learn. ill stay here again if i am ever in the area.',happy
id26714,' we stayed at this hotel during the international kennel club show in february. we we had our two little dogs with us and the staff even made them feel special. they even gave us little bottles of doggie bubble bath for them when we checked in. we had three long hard (but very successful!) days at the show and the warmth of our room was very relaxing. we got back to our room too late to take advantage of the cocktail reception but we will be staying again in july (just for fun!) so we hope to try it then. the warm colors of the rooms and deep soft carpeting were very comforting after a long hard day showing dogs at mccormick place. the rooms are very sound proof (within the hotel) which meant our dogs werent hearing all kinds of noises. this helped them (and us) settle down and relax for the next day. being in river north made it easy for us to find a place to eat dinner...even when we didnt get out until nearly -- p.m. one night. try vong (vtk) one block north. it is very stylish french-thai. a nice place to relax. mambo grill two blocks away features latin american cuisine. it also was very good and hip. if you are traveling avec chiens in summer brasserie jo (country french-alsatian cuisine) will let you dine with your dog at their sidewalk tables. they even serve complimentary steak tartar to the canine clientele. it is very popular treat for area dog lovers and you will likely see all shapes and sizes of dogs dining with gusto some being delivered to the restaurant in limousines. i have only two minor complaints regarding the hotel. first (and this is mostly my fault) i forgot to take the privacy sign off the door when we left. i asked one of the desk people to please tell housekeeping i had made this mistake. unfortunately the request wasnt communicated and we came back after a long hard day to a dirty room. i mentioned this to the front desk and they soon sent someone up to empty our trash cans and freshen our towels. i guess the attention to detail and as one reviewer mentioned the concierge are the only things that may be a hair overstated in the hotel promotions. the other small complaint is that on a late fri. night the streets around the hotel can still be very noisy...one downside of being in a hot nightlife location. i woke up a couple of times from car alarms loud voices etc. on the street. but i have to say i was restless and overly tired so i may have been oversensitive at that point. the next night i slept fine. before i sign off i have to mention the aveda toiletries and thick soft towels. they were a very appreciated respite after a tiring day. i really get the impression that this hotel is trying do do things a little bit nicer than the average chain hotel. there are a lot of reasons to try it or to return again.',happy
id26715,' got off to a slow start when i called to ask for the main cross street north of the hotel and i was given the immediate (and small) cross street. when we did get to the hotel we were fortunate enough to check in early and drop our bags. this trip was strictly to pay a visit to a friend and the hotel was perfectly fine for that task. our suite was not large but roomy enough. slightly noisy being near the elevator but the view of the park across michigan ave was so pretty at night i wont remember that noise for much longer. the pool is very unique and i would love to see it in the summer with the garden in bloom. breakfast the main downfall - prepackaged everything: muffins sweetrolls even juice cups and oatmeal cups. not what i would have liked but the fresh fruit was nice to have. i would stay here again but i would plan for an early lunch after the ho-hum breakfast.',happy
id26716,' good points: location was great front desk staff were nice and friendly room was small but clean the elevator was small as i read in other reviews but we never had to wait more than - minutes the buffet breakfast was good. bad points: restaurant staff was rude to visitors that did not speak english (i coulnt help but overhear this a few times) the prepaid breakfast coupon for $-- did not cover breakfast on the days there was no buffet (we had to add $- and $-- plus tip and this is too much to much to pay) and in the bathroom - the side of the toilet seat was - inches away from the wall and the toilet paper holder jammed into your knee! who would have designed this? and last but not least - the cleaning staff do not understand the meaning of do not disturb . this became quite annoying! overall: i would definitely stay here again especially after my husband and i spoke with other vacationers while touring the city. they told us their hotel horror stories and we were shocked to say the least. i did my homework before my husband and i went on our honeymoon and it paid off! im glad i chose this holiday inn.',happy
id26717,' weve stayed here before but its the first place that comes to mind when we decide on another visit to one of our favorite cities. its so convenient to be picked up at the airport in their shuttle. when we were leaving at -:--am they took us to the train station. we find the location very convenient - we used public transportation and had no problem going to old town la jolla balboa park and a baseball game at petco. it is also close to anthony is fish grotto which is always a must when we visit san diego. not so fussy on the doors going into the bathroom but since it is just the two of us its not a big deal. it would have been a problem when our kids were vacationing with us a few years ago. had a dinner and a couple of breakfasts at the elephant & castle and they were all very good. we love san diego and the holiday inn just seems to make the vacation perfect.',happy
id26718,' inexpensive clean quiet hotel that felt safe even for solo female. small room with shared bath is a great deal. right on the bart route. would recommend for anyone wanting to pay the least amount to stay in san francisco.',happy
id26719,' hotel very convenient for families with children. no fancy stuff but everything you need and the price was definitely right (less that --- usd-night). location close to cp subway station and if you dont mind to walk you can easiliy reach -th avenue or times square in half hour or so.',not_happy
id26720,' location is perfect! a great mix of shopping (major retail names and high-end boutique stores) and restaurants (chains and good local places) all within a safe comfortalbe walking distance of the hotel. go to lia is for a great italian meal (app-entree) and then round the night out with dessert and an after dinner drink at cheesecake factory. hotel is a quick drive from the betlway just outside the city in a high-end suburban area. metro stop located right at the hotel. parking garage is tricky with lots of tight turns if you have a sedan itll be ok if you have a big suv...let the valet staff navigate the garage for you. breakfast was one of the best ive had at an embassy. managers reception is fairly standard. staff at both events were very friendly and sincere. renovations in the attached mall can be heard during the day. read a lot of negative comments about that but it wasnt noticeable in the early morning or evening hours. had a room on the -rd floor. was worried about street noise at first but that wasnt an issue either.',happy
id26721,' i read great reviews about this hotel and booked two single rooms for me an my dad and stayed on a sat & sun at the end of march. i went for the single room with bathroom-shower in the hall. i booked via expedia and paid about $-- per night per room incl. tax. the room was small but very tidy and had a comfortable bed. everything was very clean. the showers in the hall were always clean and we did not have any problems getting access to them. i would have given - stars but the guy at the reception when we checked out was in such a bad mood - bordering on rude that he hardly answered when i asked whether i could leave my luggage while i collected my rental car. but still overall a very good place if you travel on a budget. one final point: the stairs are very narrow and all surfaces are covered with carpets and there is lots of wood. if there is ever going to be a fire (heaven forbid!) evacuating this place is likely to be a nightmare. i look into safety related issues a lot at work and that was something on my mind during my stay.',happy
id26722,' this place has new owners as of just a few months ago and they are very friendly. this place was certainly no luxury hotel however it was clean and at such an awesome price. it is located just a few blocks from the most crooked street in america and a short walk to fisherman is warf. the parking here was free. i would for sure stay here again on my next visit to sf what more could you ask for but a clean room with free parking in walking distance to many hot spots and at such a great deal.',happy
id26723,' in town for nebraska game and hotel located just a few blocks from red line subway transportation and close to tons of restaurants and bars. free parking courteous staff. parked car and never used it rest of weekend. walked and used red line for everything.',happy
id26724,' great location in promixmity to the touristy destinations. very clean up-to-date hotel room. it felt very modern. nice bathrooms as well. no breakfast in the morning but there is a keurig in the lobby. they also have a purified bottled water service that is free on each floor that doesnt sound like a big deal but we really like that for whatever reason. i would stay again and would recommend to others.',happy
id26725,' i booked my mom here for two nights non consecutively. the first night she had a regular room which was just fine nice bed very safe. and the shuttle what a wonderful extra. it picked her up at the train station and then took her back in the morning. she liked the free breakfast and the $-- cost - which is a good price for a clean safe hotel (which this is) in seattle. on the return the shuttle picked her up at -- pm (it runs til --pm) and when we got there they had upgraded her (at no charge) to a jacuzzi room with a fireplace. she was in heaven! very very nice room nice staff very clean hotel lots of extras for the price. i highly recommend this hotel for anyone who wants to come to town and see a few sights - the free shuttle is such a great extra. staff is pretty nice too.',happy
id26726,' my wife and i stayed in this hotel for a couple of nights passing through new york. we had booked at the chelsea hotel - an old favorite - which went out of business the day before we were to fly in - and so had to take what we could get - which turned out to be this hotel a large room for over $---. we had the marx bros. room with a large balcony etc. the room was fine but with tired furniture a holiday inn bathroom etc. the balcony was lovely. however for this price even in ny you can get something much nicer. the hotel provides no services no food the person at the desk could give us no useful advice about restaurants. at check out no one helped us with our bags as we struggled through the lobby. the place is fine but you can do better.',not_happy
id26727,' the rooms have had some updating but were a little tired (ink stain on the carpet etc) but the service was very good. everyone was friendly upon our arrival and we were pleased with room service. while it is not the most deluxe hotel it is very nice and i would stay there again. the bed was just okay and could definitely be updated. location is excellent. we could look right out of our window on michigan ave. at the apple store across the street.',happy
id26728,' stayed here during comic con and was a pleasant experience. walking distance to shops and convention centre. rooms were spacious and clean. overall a very comfortable stay.',happy
id26729,' june -- ----last week i spent a night at the hyatt regency denver. the location was very central close to shopping and museums. check-in was a real treat compared to many hotels. angela the desk clerk was very pleasant and efficient. i chose the club level which turned out to be a great move because for just a very few dollars more i had my own concierge munchies and wine anytime i wanted them. my room was attractively furnished with a view of the city. the room was also very clean and cool which was great in the hot weather. my only complaint was that the carpet was old and worn. other than that a very nice hotel. i would stay there again mostly because i felt so welcome.',not_happy
id26730,' the omni sd is just what san diego is hotel market has been waiting for. we get away to san diego regularly and quite honestly always felt we had to settle for just ok when it came to our hotel options. even those reccognized brands you would expect to be above average are uncared for and relatively indifferent when it comes to exceptional service. the omni starts with excellent location adds a fantastic contemporary (but residential-like comfort) building an obviously well trained and attentive staff looking for ways to make every aspect of our stay more than just another average hotel experience. the frnnt desk staff seemed overly busy but never once gave the impression that they were not giving it their all to make everybody . we had - rooms - one on an upper floors facing the water with breathtaking views and one just across the hall with beautiful night time views of the city lights. both rooms were fantastick and it was tough to pick my favorite. the restaurant a leased mccormick & schmck is operation is acceptalbe fresh seafood but trust me the gaslap quarter offers many great options for dining. my compliments to this entire team of great professionals. im glad to find a permenant spot to call home in one of my favorite cities. youll see me back soon.',happy
id26731,' my son and i are staying here for the dr. mlk holiday and the staff could not have made this a better experience.we had a glitch with the toilet which they fixed immediately. we had groceries delivered before we arrived the staff had them put away and waiting upon our arrival. the hotel is such a great find i hate to ruin the secret by spreading the word! our suite is huge clean and very comfortable. it is like living in a great ny apartment - you can have all the comforts of home including a nice full kitchen. great location near rockefeller center terrific restaurants you name it. this has been a dream trip to ny and we can thank the bw hospitality house: they stand up to their name.',happy
id26732,' found an excellent bargain through priceline.com and was given the marriott wardman park in the dupont circle-adams morgan area of washington dc. excellent location just - metro stop north of dupont circle right at the entrance to the hotel. everything you expect from a marriott (very clean-well appointed room great linens and very comfortable bed). hotel is under some major remodeling-construction but definately worth the stay for a very reasonable price.',happy
id26733,' overall the pro about this hotel is location location location! another reviewer mentioned being bothered by the sound of trains. i dont recall which floor i was on... however i did not experience noise issues in my room. i liked the room i got: king bed spacious nice view no complaints. hotel is connected to prudential center: -. this means moving around is a breeze. -. train stop is in the center itself at the lower level. -. lots of choices for shopping and dining in the center itself and surrounding streets. -. shaw is supermarket just across the street -- great place to get your food and beverages if you are looking to save some bucks. very busy area lots of people around i didnt perceive any issues regarding safety day or night. boston is very easy to get around. i highly recommend walking and-or using public transportation. the train is quick convenient and cheap. yes i would stay here again!',happy
id26734,' the alexis is one of those --- year old buildings in downtown seattle that has been reborn to become a very beautiful modern hotel. tastefully decorated and expertly staffed the alexis was a wonderful stay. during the stormy november of this year it was a pleasure to retreat to our cozy room after a day of sightseeing. the staff readily dealt with any requests with a smile and were eager to help us with any questions about the sights of seattle. the complimentary wine tasting evenings were a treat in that it gave us a chance to get to know fellow guests and to compare notes on daily adventures. an added treat was the private steam room that you book at the front desk a great end to a chilly day! the location of this hotel could not have been better; within a short walking distance of the waterfront pike market and the lightrail and transit system. we would definitely stay at the alexis again.',happy
id26735,' hotel is over priced. yes its in a good are if you want to be near times square but not worth the money. the worst thing is the noisy air conditioner.....terrible!!! rooms are clean but cheap however the bed was good. but really the noisy air conditioner ruined a good night sleep',not_happy
id26736,' the hotel is nicely located - block from the subway and - from -th av. yes the furnitures are old and it will be nice if some more cutlery was added to the kitchen. up to know it wasnt so bad....but there is really a bugbed infestation!!! i stay ay the -- a (second tower) pls check the matress (avoid the sofa that is were my - yr old son sleeps! and the place where you keep your luggage (wardrobe). yes stuf are friendly and the view from the bar is amazing......but i hate bugs!!!!!',not_happy
id26737,' love love love this hotel! from the moment we arrived to check in until we left we were made to feel special. beautifully decorated for christmas. the rooms are huge...it is in a perfect location...close to grand central terminal close to shopping rockefeller center and close to the theaters. we were able to walk almost everywhere from there. only took the subway to go to ground zero and chinatown. will stay here again. my only complaint is the bathroom has no counter space and our room looked out over concrete. but the bed is wonderful with great pillows.',happy
id26738,' we were attending a conference a few block away from the normandy and booked rooms for the location. we couldnt have found a better place to stay everything was perfect from the relaxing feel of the lobby to the beds to the bath product to the wine and cheese. specifically of note were the staff the guy working the front desk in particular was outstanding. definitely stay here if you have a chance.',happy
id26739,' a nice decent clean hotel. i made my reservation through the internet and when i arrived i had no problems whatsoever. i found the staff to be very helpful. giving directions and suggestions on where to go and what to do. being my first time in seattle this was very helpful. also the price and location is great!! just a short walk to seattle centre and the space needle downtown etc.i would recommend this place to anyone and i hope to return one day.',not_happy
id26740,' id read the review about the hotel before to go and i was worying... but it wasnt at all what they say ! the location is incredible the price very good the standart nice they make joke the room great. i mean it is an old hotel so the door are in wood and do not close very well (bathroom door and closet door) but that is what appen in old hotel... the bathroom was clean and the tubes were new. the linnen were clean. ok the color of the carpet is awful but... if you are used to youth hostel this is a very good location to have a private room for a good price... i think the other bad review must be very old read only the updated one... they have probably decided to improve the hotel because of the review and it is working ! do not hesitate... stay in this hotel !!!',not_happy
id26741,' we stayed at the kimberly onver the christmas holidays because our regular new york hotel the beacon at --th and broadway was already booked.the kimberly is in a great place just two blocked down from park avenue and the waldorf astoria. it is located in the best part of east midtown. it is within walking distance of rockafeller center saks fifth avenue and times square. central park is just - blocks away.the block has alot of great hotels. the san carlos the benjamin and east -- and are in the same block -- and all owned by the same hotel group. the kimberly is a great suite hotel. homey yet elegant the rooms are spacious and comfortable. the rooms and entire hotel were impeccably maintained. the honor bar with sodas candy and fruit was a nice touch and the balcony was a pleasant surprise.the staff was fabulous! they were very anxious to please. no detail was too small for them. they seemed at ease with all the customers and they were very good with children.parking is only $-- and it is just across the street. this is more of a businessman is hotel beacuse of the location but families will also feel welcome here. we thoroughly enjoyed our stay and plan to come back in february ---- to take in a broadway play.',happy
id26742,' very friendly manger. he has been here - months.he greeted us showed all rooms we picked the one with a large jacquie was quite clean staff friendly and a bargain at -- a night we have stayed at other hotels here for --- for same value .no hot breakfast but tons of places to eat right by us and great mall with burlington coat factory stein mart super target next door .we a glad to have found a frindly enconimical place to stay here in san antonio also right on the --- loop easy to get to and close to sea world',happy
id26743,' nice flat screen wide-screen tv... hooked up to old-school analog cable service so that all of the actors were stretched sideways. sluggish and cumbersome internet. difficult to sign in and then $---day to use. central atrium is bare and vast which is kind of soul-crushing and depressing. a houston friend said this hotel is kind of famous for suicides. good breakfast buffet ($-- with coffee) with friendly service. king room a little small but clean and comfortable.',not_happy
id26744,' checked into homewood on a friday evening. air conditioner in bedroom was so loud it sounded like a jet engine outside our room. only thing it was good for was drowning out the noise from the bar across the street. reverb music beat all seemed to vibrate the hotel making it impossible to sleep until - am when the bar closed. were supposed to stay a -nd night but had to leave. also location is convenient to convention center but surrounding neighborhood is spooky since there is very little business at night (other than the bar!)',not_happy
id26745,' this hotel is consistently one of the better priced options in boston. never one to turn down a free cookie im usually happy here. if you have breakfast at the hotel restaurant you will be asked if you have a coupon. i never have the coupons of which they speak nor do i have any idea how to obtain then. the breakfast isnt that good so given the price point if you have another option i advise you to take it. having said that the restaurant staff are very kind and generous so my recommendation is no reflection on them. the same holds true for the bar staff. the bar is usually the most happening place at this hotel (all hotels?) and the bartenders allow reasonable flexibility like getting a roadie to take to your room if you dont want to finish your beverage at the bar. the doubletree will certainly get my business again. if there is any downside (and i attribute this more to boston than to this hotel) it is that there is no consistency in the rates on a relative or absolute basis.',not_happy
id26746,' service is perfect and unparalleled. real sense of royalty. bed is awesome soft and cozy. convenient to move around the city.',happy
id26747,' very good hotel in the midst of it all.best:you cant starve: carnegie-deli next door del frisco is and ruths chris some blocks away gordon ramsay with - michelin-stars downstairs. park-view from vista-suites looking north',happy
id26748,' stayed at the martinique for three nights and was far from impressed. location is good close to penn station msg and macys but that is about it when it comes to positive sides of this place. the two rooms i saw were worn and dirty and overall service from both reception and housekeeping was uninterested and frankly bad. one day housekeeping forgot to attend to my room... as a club carlsson (their loyalty program) gold member i had higher hopes as radisson usually grants for better quality but that is not the case with this hotel. i recommend looking elsewhere and if you want to stay in this particular area the eventi hotel two streets south is a much better pick.',not_happy
id26749,' san antonio is a hotel town. tourism and business compete. many stay downtown; yet you could save money and be fifteen minutes from downtown staying with family: this is a quiet and convenient finn...but every staff member treats you like youre at home. conveniently close but not too close to thr airport northstar mall is a block away home depot & walmart around the corner the alamo-riverwalk down --- about fifteen minutes. hidden behind the deeelishus pappadeaux cajun restaurant this small secure home is staffed by the friendliest staff in sa. take a moment to let them make you a hot breakfast or enjoy the fridge and microwave in each room. they all know you have a long day ahead. the most attention for a reasonable price in all of san antonio this is more than a fairfield.',happy
id26750,' recently returned from a two night stay at this hotel. the entrance lobby is not great. you come off the street into a grey cold lobby area. the rooms were a reasonable size however i would not give the hotel - stars for cleanliness. the carpet in our room was grubby the room was quite noisy with traffic noise. so all in all i would say not a - star hotel. the location was great for sightseeing and shopping. union square looke fantastic with all the christmas decorations up.',not_happy
id26751,' we drove in from l.a & the hotel was way to get to even though it is in the heart of the city. it was only -- mins off the freeway.a self assured doorman had our truckload of bags taken care of with no fuss. check in was smooth and the staff pleasant. the room was small basic but clean. it was barely big enough for three and had a lovely view of the rooms in the next wing about --feet away which stretched the friendship after a - night stay.the concierge was outstanding patient calm knowledgeable and really helpful. the best thing about this place is the location & the breakfast. it is only --- feet from union square and the all the major shops thecable cars etc. the bar next door at lefty odoulls was also an american classic bar and grill.',not_happy
id26752,' this will be our hotel of choice in manhattan for all future visits. nothing was less than exceptional in terms of location quality of accomodations and cleanliness; however two areas this hotel stands out in are service and their rooftop bar-pool area not to mention their star restaurant and green terraces. my wife and i have often found some of smaller boutique hotels simply try harder and the james does that and more. the james is the type of accomodation that leaves you trying to change your travel plans to stay just one more day!',happy
id26753,' my husband and i decided to make a trip to ikea and we just wanted a cheap hotel for a couple of nights. the place was extremely clean and the staff was fantastic! i would def. recommend it for anyone wanting a place to stay for a couple of nights. it is nothing romantic but it is a great hotel for the price and the manager couldnt be any nicer:)',happy
id26754,' well this hotel really needs a refresh - and at $---+ per night m-f they certainly can afford it. rooms are so-so high speed internet is about --k max - barely faster than a modem or air card. bar closes at ----pm - so if that is your thing plan ahead. here is the problem. left my ipod in my room came back to the hotel on the way to the airport spoke with the front desk and the house keeping supervisor - the latter promised to call me that afternoon with an update - never did. your ipod is not in the room - well of course not - one of the housekeepers has it dummy. no return call no sorry nothing. stay here at your own risk.',not_happy
id26755,' i booked this hotel on hotwire getting a room for $-- a night. i would be furious if i was paying the rack rate. when i stepped into the bathroom i realized it was missing a tub. there is a tiny stall shower --- inches from the toilet separated by a curtain. not what i expect from a three star hotel. its in a great location so worth it if you are just here for a few days.',not_happy
id26756,' this hotel is one of the best i have ever stayed in. the rooms are nicely furnished the bedding is very comfortable the downstairs lobby bar is a delight; but what makes this hotel exceptional is the service - the staff at this hotel are some of the finest i have encountered. the service was exceptional in fact not just for the everyday but also when i had a crisis the staff was there to help in every way that they could. they were never snotty or snobby just warm and gracious and very very efficient. stay at this hotel!!',happy
id26757,' we tend not to stay in --- star hotels in cities because we never spend much time in our room so we chose this hotel because it was very well positioned and cheap. we were not disappointed. ok if you want luxury this aint it but the room was huge clean and absolutely fine. there is no restaurant (just an adjoining cafe) but with copley square and the prudential center just a --minute walk away (literally) who cares? we found a different place for breakfast every day and you can walk everywhere from this hotel although if you dont want to the beantown trolley tours stop right outside and there are two subway stops within a very short walk. what is to complain about? if you want luxury pay luxury prices but if you want a good-value city hotel in an unrivalled position you cant go wrong with the midtown. no problems at all.',happy
id26758,' we were travelling in the west with my family and stayed - nights in reseda. the location of the hotel was good even though the surrounding was not that great. the overall impression was good and the room could fit our - person family. when reading the room descriptions on the internet it was not obvious if there would be - beds in the room or not. it turned out that they could provide a roller bed (with an extra cost that was not mentoined in the reservation) that we managed to squeeze in. for some reason we had to ask for towels each evening as we were always provided with only -. but in summary we found the stay ok when considering the cost for the room.',happy
id26759,' we booked this room for a last minute quick trip! the price was right and the location was perfect! we had one of the new renovated rooms and it was very clean but small. perfect for us because we were out and about most of the day-night. this hotel is literally right around the corner from times square. we had no problems with checking in or out. :)',happy
id26760,' my husband and i and our kids ages - and -- stayed here for three nights over spring break. weve stayed in times square before but this time we wanted somewhere less touristy. chelsea is a great neighborhood and it was a great starting off location for everything we did in new york. two subway lines are a block away so we could get uptown or downtown easily. the hotel was very clean (i checked the room thoroughly to make sure there were no bedbugs) and the room was a decent size for nyc. the free breakfast was a typical hampton inn one and really added to the value of this hotel considering we didnt have to pay for breakfast for four everyday.',happy
id26761,' we stayed for four days and it was a typical case of you get what you pay for. the room was clean the shared bathrooms were always clean and available but the service and food stunk. i dont agree with previous posters that the staff were friendly the front desk attendant at my check in and check out (- different people) were talking on the phone to friends for a full five to ten minutes as i stood there waiting to check in-out. location is also ok there arent many places to eat nearby that my husband and i were interested in. it is all greasy college kid food.',not_happy
id26762,' very good price for manhattan. paid --- usd-night including taxes which is about -----% less than anything comparable. that is what you get: - very good location - minutes away from grand st. station (d line); rooms are most internal so no views but very quiet. next to soho-chinatown-little italy and walking distance to wall st-downtown. - free wi-fi (speed) - free breakfast. - brand new. how is all that cheap? the hotel is chinese-run which you can see in some details: as stated the rooms are brand new and everything works fine but somehow the finishes are a bit chinese (what you can expect in a --star chinese hotel); breakfast is free but just toasts muffins and plastic vases... dont expect your typical continental breakfast. if you want an affordable (for manhattan standards) clean new confortable and good location to sleep after a long journey check your e-mail and having free calories before touring the city i found the hotel great.',happy
id26763,' just finished a wonderful stay at this hotel with my family. we stayed over new year is wtih our little kids. the location is great - in the heart of the gas lamp district and close to the convention center and many restaurants. i have never had more friendly-helpful valets and hotel staff at a hotel as i have experienced during this stay. the rooms were comfortable and decently sized. valet parking was $-- per day - so we instead parked further down the street at an ace parking garage which worked well and cost $-- per day. the hotel had great coffee in the lobby each morning and we absolutely loved the wine hour (each night between - and -pm). we asked for a quiet room - and ended up on the -th floor. the pool deck was really loud over new year is eve from the party there - but we expected that. the hotel staff were great for restaurant recommendations. we ate at the tin fish - good fish and chips. broken yolk - excellent breakfast - right next to the hotel - we highly recommend this place (i think it was even featured on man vs. food. rockin baja lobster restaurant - awful food and service - but loud enough to have to eat there with our kids. joe is crab shack - was fine. saffron - (on india street) excellent thai takeaway - especially the grilled thai chicken - great if you have a car. a few cons though: -) expensive valet fees -) the room smelled a little funny. -) my wife is allergies acted up during our stay - prob because this is a very pet friendly hotel. after some claritin she was fine though. -) no locks on the bathroom doors - i dont get this. is this a boutique hotel thing? overall we loved our stay at this hotel.',happy
id26764,' excellent for the price. my room had a sitting and kitchen area!! great for a low-cost weekend stay. the pool hot tub and exercise room were clean and well kept. staff were friendly. i plan to stay here again when i return to the area. the only negative is that the bed was not as comfortable as some of the (much) more expensive hotels i have stayed in such as the sheraton.',happy
id26765,' i thoroughly enjoyed staying at this hotel while i was in was in houston for the holidays. the service was great and the food was well above average. we stay here frenquently and it has gotten better with each visit. the location was very convient and centrally located. i would recommend this hotel to anyone traveling to houston.',happy
id26766,' super comfy beds amazingly convenient location nice little touches that keep an old san francisco hotel from feeling old and commonplace! very clean though a bit tired if you are looking really hard but everything worked and the bedding couldnt have been better. i booked on expedia - hours before arrival and got a great deal; everything was just what i needed. something fresh and fun not expensive but comfortable and convenient. true that the rooms are small and the bathroom tiny but cheap rooms are not for people who are spending lots of time in the hotel anyway. this was perfect for a paddy is day getaway; convenient to the downtown neighborhoods and a safe fun environment. great for the younger crowd.',happy
id26767,' landed at lax after a long flight from the uk. the free shuttle to the hilton stops just outside the terminal. it arrived after just a few minutes waiting. once we got to the hotel the check in was quick and efficient. we had expected an old tired looking hotel as so many airport hotels are. however we were pleasantly suprised. furnishings were good. hotel modern and clean. sensible prices in the bar and restaurants. we were collecting a hire car and found the hertz desk in the hotel to be very quick and easy. no waiting in big queues at the airport. hertz have a pool of cars waiting in the underground car park underneath the hotel. this made the process of getting a car much easier. overall highly recommended.',happy
id26768,' the intercontinental chicago definitely had its best times a while ago. there is nothing i can really complain about and the building surely has its charm however there are better properties to stay at in the windy city. the overall service is ok but the staff would not go out of their way to make you feel special. the wait for check in was about --min. what i didnt like was the fact that everything costs extra. the value for price ration wasnt too good. internet access costs the bottle of water in the room isnt complemetary either and there is not even a small selection of free tv on demand. the feel in the room is a bit strange and my room had connecting doors to both neighbouring rooms. the bathtub is old and the bathroom not really appealing. the furniture in the room is chipped and worn out quite a bit. there are no slippers in the room and amenities are limited. there is no safe-deposit box. i expect that from a wannabe --star property. meeting facilities have their charm but everything is arranged like a maze due to the age of the building. i liked the starbucks that is integrated into the lobby and the bar on the other side of the lobby has a great selection of beer on tap. the michael jordan steakhouse is excellent great atmosphere and good food. for business travel the hotel is ok but i wouldnt come here for romantic get-aways unless the rate would be more attractive.',not_happy
id26769,' my wife and i upgraded to three nights in a king bed city view balcony room on the --th floor (the only floor with balconies). the city view is really cool with the tall buildings knob hill and chinatown. the bay view is awesome. get it if you can. if you can’t the western stairwell has that view for taking pictures. stays on the --th and --th floors entitle you to free food and drink at the executive lounge on --. we took the stairs down to the lounge. back with coffee in the morning in five minutes! the lounge breakfast spread is quite nice. the only eggs are hardboiled (shelled) but everything else is there. happy hour has three hot items. one night they had mini crab cakes…don’t spoil your dinner! non-alcoholic drinks are free and there’s an honor bar. the lounge staff is very nice. the hotel is located one block west of the transamerica building. three neighborhoods meet there chinatown north beach and the financial district. it’s a ten-minute easy walk down to the embarcadero. check out the farmer’s market there on saturdays. not as touristy as the warf. there are some great shops in the ferry building. we self parked under the hotel for $-- a night with in-out privileges. most big downtown hotels are valet only. my hard to please ---year-old daughter stayed in a city view double-bed room on the --th floor. she also gave her stay - out of -. the lobby is glassy and open. across the street is a park with a playground. in the morning the chinese locals exercise en masse. as with any downtown sf hotel things get noisy on the street. try for a highest floor as you can get.',happy
id26770,' this hotel was a very nice hotel in one of the best locations in the city. we were only a block away from the red-line and bus stops which were very safe and cheap. the only downside is that the lobby and eating area need to be upgraded they were very --s looking. overall i would stay here again. p. s. there was barely no line at the free breakfast in the morning. so dont let that discorage you.',happy
id26771,' cons: we had reservations when we checked in at -pm the lady told us they had one room left. then they gave it to the guy next to us checking in and made us wait an hour to get a room clean. we asked about if there was any self-park park around and she acted discusted and said well we have valet . i told her we didnt want valet and she said she had no idea we would have to ask valet it wasnt her department. at -- pm we hear someone trying to key into our room then knock. (i had double locked the door) we answered the door and it was hotel staff with some new patrons. he says oh are you guys assigned to this room? we said yes and he said well we thought it was already assigned to someone then immediately we get a phone call wanting to know if we were suppose to be in there and what name it was under. then at midnight we go check out the weight room we come back and our keys dont work. they had deactivated them when they assigned our room to someone else. then at - am we hear knocking loudly and the telephone ringing for quite some time on the neighbors room-door. it literally was one thing after another there. now for the pros: the location was great right by the river walk and very close to michigan ave. the hotel is very clean. our room was spacous. the room had a huge closet a big screen tv a nice glass walk in shower a real hairdryer (not the standard hotel ones) alarm clock you can plug your ipod into very nice view of the city and river walk the bathroom was elegant. the weight room was awesome. there are several ellipticals free weights and treadmills. there is a yoga room complete with all the ammenities you need; there is even a place where you can plug your ipod into the wall so it comes over the speakers. if it werent for all the goof ups of the staff this would of been a nice hotel and i would of given it - stars. however it was one thing after another with them so there is no way i can recommend it to anyone who is trying to have a nice stay.',not_happy
id26772,' the only good thing to say about the hotel was that the beds were incredibly comfortable. we didnt like the see-through bathroom which is a standard in the w hotels nor the fact that all amenities have a cost. nothing in the room is complimentary and nothing in the lobby is complimentary. not even coffee early in the morning. the hotel is dark hip and very modern which is typical of the w hotels but this one looked worn already. the lobby needs a facelift and there is nothing to eat while sitting on very uncomfortable couches without backs - just a bar. the only place to eat is jean-georges wonderful restaurant but had to go down the streeet for starbucks in the morning. we stayed at the hotel for a wedding - they had blocked rooms otherwise we would have stayed elsewhere. on the morning we were to leave my -- year old aunt fell on the marbled bathroom floor outside the tub. the floors are like glass without mats and so she put a hand towel down but it slipped right from under her. she hit her head on the trash can on the way down and we had to go the emergency room of tufts medical christmas eve morning. the hotel wouldnt let us use their car service but instead wanted to call for an ambulance to go - blocks. we declined the ambulance and asked them to drive us. they said no and that they would get us a taxi . they sent security to help us but they could do nothing but give us bandages to stop the bleeding long enough to get her dressed to go to the hospital. we got to the hospital ourselves and when we returned two hours and -- stiches later not one person asked us how my aunt was doing or even acknowledged that anything had happened. not the manager desk staff doorman no-one. in fact no-one except security and someone from housekeeping even came to our room. no-one acknowledged us in the lobby except security the girls at the desk were too busy giggling and talking amongst themsleves. it was disgraceful. we have still not received an apology from the hotel for the incident. it is as if it never happened. they couldnt be bothered. in fact we had to call the front desk from the hospital to tell them if we needeed late checkout!! we paid for - rooms - of them for two nights and we got absolutley no expression of concern or follow-up or apology from the manager of the hotel or any of the the staff except the security guard . when we returned they did not offer to help us with our luggage or bring anything down. we had to do it ourselves. they virtually ignored us! seriously. the room still had the blood soaked towels on the bathroom floor! terrible service terribly insensitive people - never go there - ever',not_happy
id26773,' my son and i were traveling together on this trip and we both found the marriott fit our needs very well. the hotel is close to the montgomery bart station and at&t park with many good dining options nearby. the room was well appointed and the sleep quality at this hotel was very good. free wifi was included and that was very appreciated.',happy
id26774,' for the last couple of years i have been staying in mostly business-oriented hotels such as the hilton garden inn. i have gotten used to the amenities that those type of hotels offer that are all included with the cost of the room. staying at the full-service doubletree san diego mission valley i was shocked. $-.-- for a local call $-- for parking $--.-- for -- hours of internet $- for a bottle of water in the room... are they kidding?! i have also gotten used to having a refrigerator and a microwave in the room - but there are none in the doubletree. the rooms at the doubletree are large and clean. i cant call them outdated but the carpet and furnishings are all of clashing colors and patterns that makes the room look like a second-rate casino hotel. the hotel is just starting a process to remodel so that should change soon. the bed linens and towels were very nice. i did not use the pool or fitness areas. i am sure that these are significantly better than found in business-oriented hotels. i also didnt need the concierge or the valet parking i didnt go to the full service restaurant. i dont need the shops off the lobby. if those are more important than internet and parking then the doubletree will be ok. the hotel is located in an area populated by chain restaurants and big box stores such as target and best buy. some restaurants and businesses are within walking distance. there is a san diego mts trolley station right in front of the hotel. (some rooms get noise from the trolley road crossing gate.)',not_happy
id26775,' having stayed in many hotels all around the world and a good few in new york the omni gets my vote. the omni is one of new york’s finer hotels with wonderful staff that take pride in their service with a ‘nothing is too much trouble’ attitude. excellent rooms which are not a bad size compared to others in new york and a restaurant that was truly fantastic. what particularly impressed me is that you are made to feel like you are the most important guest in the hotel you are not simply a room number but an individual. the omni should be proud of themselves; they have found the perfect balance in customer care. i would recommend this hotel without hesitation. only negative comment (if i am being picky) is that it’s not cheap!! but you pay for what you get and boy when you pay you get luxury!! i will remember the omni long after i have forgotten the bill.',happy
id26776,' my husband and i scheduled an improptu trip to nyc to see a broadway show and experience the gates. we originally booked a studio suite through hotels. when we arrived the receptionist said he upgraded us to a one-bedroom suite. upon entering the room we were blown away by the spaciousness and view--nearly every window had a view of the empire state building! my husband and i were so impressed that we regretted that we had only booked one night at the hotel. also we thought it would be a great hotel for families. the pull-out couch provides more sleeping space. plus the kitchenette makes it possible to eat in and save some money.',happy
id26777,' i recently stayed - nights at clift. the hotel decor was different than any ive ever seen before. the room was clean with large windows mirrors and funky decor. the staff were friendly and very helpful with recommending restaurants holding the doors and answering any questions we had during our stay. the hotel is conveniently located a few blocks from union square and close to transit restaurants and shops.',happy
id26778,' the hotel was first class. the front desk (nahan) went out of his way to make our stay enjoyble.the rooms were clean and offered a early check in they can count on us to be a repeat customer. mike c st louis missouri',happy
id26779,' the hotel lobby is under renovation and is quite busy. however it still looks nice with dark woods and contemporary accents. furthermore the staff seems to be unaffected by the frenzy of activity. the staff carried a can do and energy about them. on my way to the elevator from the front door i was asked twice if i needed any help. the concierge gave us great restaurant reservations despite our frequent changes (one of our friends had some food issues). there was always somebody greeting us. room service was quick. the hotel allowed an early check in and check out was a breeze. i cant wait to go back.',happy
id26780,' my sons and i stayed at the sheraton this past weekend. we went to see the king tut exhibit at the dallas museum of art. the hotel was great. very clean. sitll some renovaton going on but it wasnt bad. our room smelled new had great amenities and a great view. now for the not so good. we had booked a room that offered a package deal for the museum exhibit. the room came with - vip tickets and i was told on the phone by their agent that i could purchase and additional ticket from the hotel if needed. when we arrived and i asked about buying the third ticket i was told that the hotel did not have any way to get us a third ticket and we should just contact ticket master. i booked this trip in the fall of ---- i would have had plenty of time to get another ticket had i been told that i needed to go through ticket master. no apologies were offered no assistance offered just a very rude as i have already told you you need to go to ticket mater the best they could do was refer me to guest services. the lady at guest services tried to call the museum for us but could not get through. we were able to resovle the issue at the museum with their ticket office--where they were very helpful. but it was obvious that no one at the hotel had ever spoken to the museum about remedies for such a situation even though the lady in guest services told me that she had run into the same problem numerous times. upon check out there was a couple trying to check in that was having a problem with their room rate. the hotel would not honor the roomrate they were quoted. bring your printed confirmation with you!',not_happy
id26781,' the location is great however the rooms are outdated and the hotel is in need of it too. the elevators all do not run and take a long time. the staff are not very courteous...especially the front desk staff. the beds were not only stiff but it made my back ache and i tossed and turned all night. this never happens when i stay with marriott. the pool is small and not very inviting....and beware the breakfast buffet is the same day in and day out and it is not very good. you are better off ordering off the menu. not ony was the stay horrible i was very disappointed.',not_happy
id26782,' we have stayed at this property since it opened. we like the secure parking and the van to the downtown. the rooms are efficiently appointed and have quality linens and towels. we were disappointed to find the complimentary breakfast replaced by the pineapple cafe where limited items may be purchased. it is not as good as it used to be but we would return to the watertown hotel in the future.',happy
id26783,' stayed here for new years ----. no major complaints. was upgraded to a suite. the room was spacious with modern decore. only downside was that i had to have housekeeping re-clean the room upon arrival.there were m&m mashed on the carpet.',not_happy
id26784,' the hotel chooses not to operate the advertised airport shuttle at late hours substituting a cab instead. the cab in my case arrived -- minutes later than the hotel had promised and the hotel refused to reimburse a ride from any other cab. the total time from landing to hotel bed was - hour -- minutes.',not_happy
id26785,' the lobby of this hotel is nice but their service was not the quality of a hilton. the best thing from this hotel is the location and just right outside the hotel there is an entrance to the train. the rooms were very small and the hotel as a whole was out dated. if you stay here you dont need a car being that you can walk to where you are going or simply go outside to the trains entrance. even as a gold member i did not qualify for free internet or breakfast.',not_happy
id26786,' i have traveled to chicago a few times and always had great experiences with my hotel selection. this time it wasnt even close. the location is far away from the mag mile pier and the bean and not in a very safe location. we arrived on friday morning and tried to check in our rooms. the front dest said if we wanted to check in early it would be an extra $--.-- but advised us our room was already ready. we decided not to pay extra because that doesnt make any sense. when we did check in the room the room was the most smallest hotel room i have ever seen we noticed how hot and steamy the room felt so we tried opening a window.... the windows dont open. there was no thermostat in the room either. we went down to complain how hot we were and they said we have already shut off the a-c for the summer and its a old building so there was nothing they could do. it was sept and the temp outside was -- degrees. they said there was nothing they can do but suggested they can bring a fan up. they said the air is controlled on each level and cant change the temp to be lowered. wth!!!! never heard of that before. we kept calling for a fan and never came to our room for one. it was so hard to breathe and they didnt care. we tried to stay outside on during the day and night so we didnt have to be smoothered. we asked for our money back or a discount and they said no. i would never never stay at this hotel again. they were ruid and the place was not clean. for - girls staying in one room we only received one set of towels. we had to stop the maid on the -th floor to try to get some more. we stayed for - days and the maid never came to our room until the last day of check out. this is my first time writing a review and it was important for me to spread the word. i am a true believer in customer service .',not_happy
id26787,' after a nightmare start to our vacation dealing with another hotel is many shortcomings we were directed to the sleep inn & suites in baltimore. these people saved our first anniversary vacation! they made us feel special and took care of everything we needed. the hotel is located next door to a police station so we had no concerns about the usually scetchy areas in baltimore. the hotel is beautiful! a spacious lobby complete with water features welcomes you to what is sure to be a great stay. the entire staff was gracious and polite. we even met the owner which is very rare in our experiences at other hotels. we stayed in a spacious suite complete with jacuzzi tub which was very worth the money. breakfast was great and the location is - minutes from all inner harbor attractions. stay at this hotel! you will not be dissapointed!',happy
id26788,' this is an extremely well run boutique hotel where everyone tries and is successful in providing their guests with a comfortable stay. the rooms are spacious well appointed have windows that actually can be opened and furnished with quality beds and couches. they are well located in dc. their upkeep is meticulous. i will stay there in preference to more upscale hotels in dc. they give great value for your dollar.',happy
id26789,' nice stay-highly recommend! great service-got a late checkout to sightsee-no problem. clean room and bathroom. had an imac in room!! nice pool and buffet was well worth the $--.-- if you are hungry i had a --% coupon upon check in. aaa rate was under $---.--.',happy
id26790,' arrived after - year is absence. lobby and fireplace sitting area was new. stayed on the --nd floor in a club room. now room is modern and comfortable. tv comes with internet capabilities cool. some amenities missing like slippers bed was too soft and wouldnt work for someone with a bad back. concierge is tried and true for many years. they give good info',happy
id26791,' we had the best time at this hotel! the staff was incredibly friendly and helpful. david served breakfast with a smile in the morning and had the same smile on while serving during hour! he even went out of his way to make sure our kids knew about the collecting coins from the staff so they could get a toy out of the toy box. the breakfast was great food was abundant and delicious. happy hour was amazing far more than we expected. they had free drinks fruit cheesecrackers dips veggie tray chips salsa and a complete caesar salad. ian our friend at the front desk was polite extremely helpful and friendly....the whole staff was awesome! the rooms are clean a little worn but the staff makes up for the out-dated rugs and furniture. we stayed in a suite with a queen bed and pull out sofa for the kids. the door can be closed between the sitting area and the bedroom. there are two tv is a sink microwave and refrigerator. only one block from the water and a short walk to the aquarium loved it!',happy
id26792,' reading many reviews before our - week stay made us worry...but reality was far better then expected. my family of - stayed - days in a - room presidential suites and - nights in a - room deluxe. we arrived around midnight and the staff was quick and helpful. we did doublecheck everything before getting to bed following many readers advices! everything worked out ok... negatives: you need a car to make a real grocery. train does noise all night...dont know what it is with train in san antonio...but the railroad is a few miles away but you can still hear it! if your unit faces the alley side yes we did hear the garbage truck at -:-- am one out of - nights. presidential suite was about the size of a deluxe we had in orlando last year so dont expect too much ! positives: we found location to be well located -.- miles from the real and busy boardwalk...you can walk -- minutes take the shuttle offered by the hotel or take a cab from any restaurant for about -$. we rented a car for - days and i was able to park free in front of the hotel on dwyer between --:-- and -:-- am...many parking areas in the neighbourhood for less than --$. pool and spa on the -th floor was a must every day around -:--! internet area (-) was available most of the time i had to go. free coffee in the hallway every morning.',happy
id26793,' sheraton tribeca is a very well located hotel but people make the difference. for us a - people family travelling for the first time to nyc david t.´s friendship and pro-activiness made the difference.',not_happy
id26794,' i was restricted on where i could stay based on a gsa per diem allowance for reimbursement. in san francisco everything is stupidly expensive and the hotels are no exception. none of the hotels i looked at (--+) offered a government rate during the time that i had to travel to san fran. the only one i could find within a ----- min travel time from the office and within budget was this one. the staff was friendly and helpful. i arrived early in the day and was allowed to check in early without any extra fees. that was great! the hotel its self is fairly clean but you can only do so much with an old building. there was no provision for a-c in my room and heat was in the form of an old steam radiator. being san francisco the heat was actually still on in june and the windows open in the afternoon with a ceiling fan was sufficient. the bathroom perfectly functional was small and a little antiquated. one could easily tell that layer upon layer of paint had been applied to the building over the years. the hotel its self is perfectly safe and in an ok location. if you go one block downhill youve gone the wrong direction right into what the locals call skid row that has more homeless people than you could shake a stick at. for several city blocks the smell of urine was overwhelmingly disgusting. if you go up hill youre in a perfectly decent part of san fran with busses that are on schedule and take you wherever you need to go.',not_happy
id26795,' it is one of the best hotels in ny... great location amazing serves and wonderful rooms',happy
id26796,' the hotel location is great on the south end of central park. -th avenue shopping and broadway are minutes away on foot. rooms are beautifully decorated and the mood lighting controlled from the phone is a great touch.as a sirius gold member i believe i received an upgraded room essex double bed). the room was nice a large particulary for new york standards however the wardrobe would not fit more than - person is clothes. a large flat tv (hd) was a nice touch bathroom was niceand roomy and robes and slippers were available as well. now the downsides: - checkin was crowded and slow - my room had only inside views (walls on both sides of the windows) - room was noisy on a permanent basis probably due to the large airconditionners on the nearby roof? - had some dinner from room service which was a little pricey (--$ for a cheseburger a corona and a piece of cheesecake) but was of high quality. - no coffee machine in the rooms (unusual for jumeirah hotels) resulting in a --$ morning room service order (for a pot) - internet wired and wifi for --$ for --h hours overall a quick - night stay enjoyable but nothing more.',happy
id26797,' i stayed here and at the mandarin in sf and this wins hands down. better service friendlier staff and a real feeling of old world luxury. i would definately go back.',happy
id26798,' hotel palomar is located only yards from the four seasons which shows that a great location doesnt require paying a fortune. the staff is very friendly and the rooms are comfortable well decorated and up to spec in terms of tv bathroom lighting. free internet service if you join their hotel loyalty club is also a plus. their restaurant is top-notch serving french cuisine with an american style. only suggestion there is to train the wait staff a bit more: no need to ask to clear the plates when theyre empty! and no need to check in on whether the meal is good --- times. but this type of oversolicitous attention is not uncommon at the most expensive restaurants so these are quibbles. i didnt check out the gym which is described as small opting instead for club one which has an arrangement with the hotel for a $-- day fee but is about - minutes walk away and for sports club la which is around the corner but open only to members from other clubs.',happy
id26799,' after communicating with the hotel manager and not getting a response for over two weeks a nice-enough person from the hotel is public relations department personally handled our request for two rooms after i called back. when we arrived only one room was ready. later when the second room became available it reeked of smoke – on a “nonsmoking floor.” hotel personnel met the request for another room with a horrible attitude. upon our checkout we phoned for bellmen two times and still waited over twenty minutes. for being a member of the leading hotels of the world it seems this hotel has a huge problem with service. we also requested use of the complimentary house car only to be told that a taxi could do the same job! the location is excellent; the service is horrible. if you can get a rate below $--- then it might be worth it but manhattan has so many other great hotels.',not_happy
id26800,' convenient to the airport and no shuttle was required. the staff was helpful courteous and efficient. convenient also to public transportation to downtown chicago. if i were ever stranded in chicago again then i would definitely stay here.',happy
id26801,' in the six years since i last stayed at this hilton things have slipped a little. the carpets are a bit stained the elevators a bit banged around the doors chipped and scuffed the plywood looking a bit dated and the staff distracted. i guess this is what happens in a high-traffic hotel but it is nevertheless disappointing. pro is: -- shuttle service from airport calm decor good dining options and spacious lobby. con is: expensive on-site parking expensive food options for an airport hotel high-traffic facility current temporary executive lounge is abysmal.',not_happy
id26802,' we three couples booked for a - day weekend. ive stayed at a couple hotels in nyc before and wanted to avoid paying top buck if possible and this place looked nice on the website and the location is ideal. i couldnt believe it though when we saw our first room. it was almost comically small. i would have moved elsewhere but one of our couples had paid up front so we were stuck. the first room they showed us had an unpleasant smell so we called the front desk and there was someone up within -- minutes with a key to another room. within minutes of arriving at our new room (which was right beside our friends which was what we asked for in the first place) another hotel employee was at the door with a fruit tray bottle of sparkling water and a personalized apology letter. quite impressive. our second room was equally small and our view was of a brick wall so definitely did not want to spend a second longer in our room than we had to. one night we went down to the bar for a drink - one basic drink each for two of us and the bill was $--! when the six of us were in the elevator together we were packed like sardines. also we learned that the area around the hotel was not a good place to eat - the place right beside had an inviting breakfast that turned out to cost $-- plus per couple. if we walked for - minutes we could get an equal breakfast for $--. other small annoyances slow small elevators. concierge and desk staff were helpful though lobby is nice with free wi-fi. i stupidly left a pair of shoes under the bed when we checked out and they were awesome and shipped them out to me asap for $--.',not_happy
id26803,' weve stayed at the sofitel for years feeling comfortable in the familiarity of this midtown area and enjoying the peace and quiet elegance after running around the city. finding the location convenient for everything we love to do weve never considered staying anywhere else. however i think that at last it might be time for a change because after this stay i feel the world has moved on and left the sofitel behind. for sure the same easy elegance is still here. the location couldnt be better for us and we love having the red flame a few doors away (!) but the sofitel isnt cheap and for the price paid i think we might expect better. to start i think the sofitel nyc is the only hotel we use in the us which has no coffee making facility in the rooms. when we wake early and jetlagged the coffee shop across the road or the starbucks around the corner are of little use when a hot drink there and then before starting the day is just what we need. in addition there are extra charges for internet connection. five or six years ago perhaps this was no surprise but these days even the low-cost inns offer free wifi and this extra charge merely adds to the overall cost of the stay. why not build it into the price? these niggles dont take away the fact that the beds are super-comfortable cool bedlinen ensures a great night is sleep and the bedroom and bathroom are immaculately clean and well maintained. but the rooms are a little dull and the furnishings rather beige. not a thing has changed in these rooms since our first visit and what worked well in a few years ago is now rather bland. but sorry sofitel i think it is time to move on. there is plenty of choice out there; bright breezy modern places right here on the doorstep offering all those little extras that ive missed on this visit and which would have made my stay so much more comfortable. it is time for a change.',happy
id26804,' i stayed in this hotel while traveling to seattle for a work conference. it is very close (- blocks) to the convention center so very convenient for that. it is a beautiful sleek and modern hotel. i have never met friendlier staff at any hotel i have been to. everyone was so accomadating. the concierge was excellent gave great restaurant recommendations. the location was also easy walking distance to downtown. i would suggest taking the monorail over to the space needle i think it was about $- each way to save money on a taxi. (and it is a fun ride). the rooms were very nice comfortable beds big desk to spread out on. cons were that although my conference provided free internet through the hotel i think there is normally a fee to use it. also i found it very odd that there were sliding glass doors to the bathroom. this provided limited privacy. as i was traveling with co-workers and i assume many people staying in this hotel are in the same position as it is so close to the convention center this made for some awkwardness as they provide no sound barrier and are just a frosted glass. i did not use the fitness center at all or the spa but wish i had time to as all the services sounded amazing. there is also a bar-restaurant in the lobby which always had people in it so it must have been pretty good.',happy
id26805,' it is not often that you stay in a hotel in your home town but i needed a hotel with a kitchen while renovations were being done on my house.this was the closest place so i spent - days there. on the positive side while this is an older property it is very clean and kept up which impressed me. bed was very comfortable. staff was very pleasant. kitchen appliances are old and the rooms are on the small side. if you like cold cereal eaten standing up then the breakfast will meet you needs. there isnt enough room to have any tables. coffee packets provided in room are awful i had to buy my own coffee. but my biggest complaint was the choice of tv stations. someone at marriott seems to have not gotten the word that women are business travelers as all the tv stations provided were for men-every sports espn golf speed spike fishing etc. possible. there were no channels other than the news and cartoons that i would have enjoyed. if this was the -- is i might be able to understand but this was nuts. i left early and moved to the homewood suites which is fabulous. for $-.-- more a day i have a brand new beautiful spacous suite with a separate bedroom hd tv brand new kitchen dining table and a free hot breakfast and dinner with beer and wine in a spacious dining area. the exercise room is bigger and nicer and they have a beautiful indoor pool and hot tub. if i had to stay in fort worth for an extended period there is no contest here.',not_happy
id26806,' this is by far the best friendliest hotel that i have stayed at. from the manager down to the wonderful maids they were all so so nice. thank you adam for making us feel important and to the manager she was so full of great info thank you . will stay again when we come back again.',happy
id26807,' the mosser delivers what it advertises. i reserved a one queen bed room with shared bath. i received a one queen bed room with a shared bath. both were clean and well maintained. the hotel was a little noisy from the restaurant located on the first floor (my room was on the second floor) however i paid $-- dollars for a room in downtown san francisco. the coffee and muffins in the lobby were very good the location is excellent and the area is safe. the rooms were small but functional. i wouldnt stay here for more than a day or two. nice property (and price) for people looking for a bed and shower but not a resort.',happy
id26808,' i came to san antonio for a short business trip and my conference selected la mansion for our meeting and lodging. staff made me feel welcome right away and the accommodations were far better than i had imagined. conviniently located along the river walk i was able to enjoy san antonio during the very short moments i had available for leisure. to make the experience even better the chef and conference dining staff accommodated the restrictions of my celiac diet (gluten-free) with grace. the chef prepared special plates for me (including gluten-free bread!) for breakfast and lunch. he even prepared delicious chocolate dipped strawberries for dessert! knowing that the staff of la mansion cared about my health took away many of my usual travel woes. i would love to return to la mansion... but on vacation.',happy
id26809,' i wanted a suite so my four daughters and i could all be together for our overnight stay in san francisco. we were going to see wicked at the orpheum theater. the accommodations were perfect - the girls shared two large beds in the bedroom and i had the nice large bed in the main room. the couple who work in the office were very helpful and nice. our only complaint was the people upstairs who awoke at - a.m. and were walking back and forth had the tv going and were talking loudly.',happy
id26810,' i will definitely be booking all of my overnights at this hotel. absolutely loved my stay! no pool or restaurant but with all of the walking in the city and cafes nearby there is no need for these ammenities.',happy
id26811,' i spent four days and three nights at the biltmore with --- other attendees and it is safe to say everyone had a great experience. the rooms were comfortable and the food was fantastic. in fact over the past -- years of business i cannot recall a hotel is food that even came close to the quality of the biltmore is for the size of our group. great job biltmore staff and management.',happy
id26812,' the check in process was quicker than i expected you may leave your bags in their storage room area for $- a bag. after seeing other reviews i am not so sure i had a renovated room. the tv only had - channel there was a stain on the sheets and when i woke up in the moring i noticed the blanket on the bed had a hole in it. the room was resonably priced for its location though. as i was leaving my first night i noticed that there were many new tv going to be installed soon. there is a small shop-cafe on the lower level of the hotel although i didnt you it. i slept well even thought the walls are thin. it seems the renovations are not completly finished yet you can see the difference by just riding the elevator. the furniture was junky i didnt even touch the nightstand or the tv stand or phone. the bathroom was clean though and provided towls shampoo and soap. this is all based on a stay on the -th floor. i would probally stay again but would get a larger (possiblly renovated) room.',not_happy
id26813,' in a day when customer service is a rare occurance one hotel has a secret that will keep their customers coming back time and time again. associate gustavo gomez for us is that secret. from the personal greeting to the service that is unheard of -- actually helping us find a room with two double beds on our business trip instead of the king that we originally ordered looking up the conference rate that we had mentioned should be implemented -- he made it happen - with a smile. mr. gomez understands that sometimes providing a guest with a room upgrade or doing everything that they can do to keep them will not only reflect well on the entire sheraton hotel chain but will keep their customers coming back time and time again. in a day when their is so much competition for the business dollar mr. gomez knows that the secret is not only a good value but how you treat your customers that will keep them coming back time and time again. this property is not only beautifully maintained with many conveniences for the guest it values the customer - one important quality that sets them apart. hats off to mr. gomez and the sheraton downtown los angeles hotel chain (south hope street).',happy
id26814,' nice place and location fit our need. the staff was kind helpful and efficent. breakfast was held over the time limit to accomadate the last crowd thanks',happy
id26815,' well locked the hotel is charming and elegant. the restaurant and bar area are stunning and the bar food and the dining room are both first rate. the rooms can be small but adqequiate but many are spacious with good views. the decorating and design are gracious and the staff is first rate.',happy
id26816,' this hotel is so old and so messed up that i am surprised that it is still open filthy hotel lousy service one of the worst hotels i have stayed in',not_happy
id26817,' this was our second visit to la and our second stay at the crowne plaza. we regard it as a very good base to tour from - the main streets of beverly hills are about ----- minutes easy walk taxis are always available outside (buses too if you can master the system) plus parking is available next door for $-- a day for priority club members (it is easy to join and free). ignore the complaints you see elsewhere about parking charges - they are pretty much universal in la hotels (unlike many us cities). consider instead the excellent value the hotel offers overall when compared to anything in or around beverly hills. the staff are without exception helpful and friendly. the concierge service is exceptional and though we did not use it ourselves this time we heard many guests praising it. special mentions to luis the friendly barman and to noberto the really helpful bellman. we checked out for two nights in the middle of our stay to travel out of town and the staff were to meet our requests to store baggage and medicines under special conditions. the restaurant buffet breakfast is recommendable though there are plenty of alternatives in walking distance. dinner is less good but the service is always eager. we found the bedrooms quiet and comfortable even if the decor is a little dull and in need of freshening up. housekeeping was efficient and unobtrusive.',happy
id26818,' this hotel is centrally located and subway lines three blocks away! it is a kimpton hotel so be sure to find the most outstanding decor!! very modern and luxurious!! the room we got had two beds and it was enough for four people with bags. tv and sound system for all types - ipod cd dvd. the bathroom nicely organized and spacious - bathtub instead of standing shower - something rare in boutique hotels these days. the staff of the hotel is super nice and helpful. we got there at -h--am and we were very well taken care. the only this that might be a problem if you need your car is that you need to call them --mins as the parking is not on site. definitely a great property in boston!!!',happy
id26819,' will def stay here again! staff was always friendly. made reservations for - nights staff was very accomadating when we needed to stay an extra night and gave us the same rate. convienient location to gas stations and restaurants.',happy
id26820,' the staff was exceptional.they were profession but very friendly as well as extremely helpful.the room was small but we expected that. it was well appointed and pleasant. the location was great. the roof top bar was a pleasant surprise. deserves it is excellent rating.',happy
id26821,' i was looking for a reasonably priced place to stay for a solo trip to nyc and the chelsea lodge fit the bill perfectly. my room was small but clean and cozy with a shower and sink. the separate toilet was right to my room and was always available when i needed it. the bed was comfortable and the only problem with sleeping was the noisy air conditioner. some of the staff were friendly and accommodating some not so much. chelsea lodge is in a great area -- lots of good restaurants and close to the subway. as a single woman coming in late at night i always felt safe. and it is two blocks from the highline trail -- a real plus! in short it is a great place to stay if youre looking for an inexpensive place to sleep arent planning to spend much time in your room and dont mind sharing a toilet. ill definitely be back.',happy
id26822,' we had a - night stay in this hotel and i would agree with most of everyone is reviews. the only thing i can complain about is the internet fee. you can stay at a holiday inn and get free internet...as much as the rooms are you would think the internet would be a given. the hotel was wonderful but for the internet fee. it was clean and the beds were the most comfortable i have slept in...the room a little small but we were out and about all day long so by the time we got back to our room we just collapsed on the bed and we were good. everyone there was very helpful in helping us find things and offering advice on great places to eat. you cant complain about the location we were about a -- minute walk to the foggy bottom metro and everything was within walking distance of the hotel. walgreens and star bucks around the corner was very convenient to have. dont miss grill fish restaurant around the corner also....was the best meal we had there!',happy
id26823,' i have stayed at this hotel before and chose to again as it has the most comfortable beds i have ever slept in at a hotel. the hotel has easy and reliable shuttle access to and from the airport. we arrived off our -- hour international flight from australia at -:--am and the hotel as they also did on a previous visit allowed us early check-in to our room for a much needed shower. this is much appreciated for very bleary-eyed travellers. this also enabled us to leave our luggage and head out for the day sight-seeing. we were only in la for one day but if we were for any longer we wouldnt have stayed at this hotel as it is quite a distance from hollywood etc. breakfast in the restaurant was amazing with everything imaginable to eat. in the morning the gentleman directing the shuttle commuters was very helpful making sure that people who arrived first got on the shuttle first. the only thing i do not like about this hotel is that there is no complimentary internet access. for international travellers this is very important as we need to let our anxious family members know that we have arrived safely at our destination. we ended up having to use the business centre where we had to swipe a credit card to use and it was quite costly. as international travellers we are charged additional bank fees whenever we use credit cards outside of our country and cannot justify these extra fees for just a few minutes of internet use. of all my travels this is the only hotel that did not offer free internet access which is a shame.',happy
id26824,' too big hotel absolutely impersonal location is good if you want to be uptown but my advice is try another place.',not_happy
id26825,' we stayed in this hotel due to prior commitment with a tour group. the hotel is fine room is average location is great if you have business downtown. however we found that the area was deserted after hour. if anyone is after nightlife this place is a no no.',not_happy
id26826,' had to make a quick trip to memphis and needed a place for one night with pets welcome. at about $-- per night you get what you pay for but nothing deluxe about this place. carpet not well vacuumed mold stains on bath ceiling large ceiling stain over bed (what was that???) hallways very dirty no bath towels in room molding pulled from wall showing large hole no kleenex in room hairs on bathroom floor.',not_happy
id26827,' we were looking for a hotel in the dupont circle area. this was about - blocks away but very conveniently located - blocks from subway (blue line) to museums. room was nicely appointed and average size for d.c. my only minor quibble was that they had a limited section cable channels and only had one movie channel a plus: was nice little business area right off the main lobby where you could look up info on intranet or print off maps. also whole foods and trader joe is in neighborhood so could swing through there to get snacks or quick take out for nights when you didnt feel like going out for dinner. would stay there again.',happy
id26828,' tyler the manager is always willing to work with you on room availability. i couldnt recommend a better hotel in the area. great price perfect location highly recommended.',happy
id26829,' ok for - night. booked because of location; should have tried one of the others down the street. brand new but nothing stellar.',not_happy
id26830,' we are a family of - travelling from australia. we have - children -- -- and -- year old. we booked and stayed in a - bedroom suite. one room had a king bed that was very comfortable and the -nd bedroom had - double beds. there was a sitting room with a couch that had a double bed in it. the room also had a kitchen with a small table. this area was not very big but we were not bothered by this as we were out all day. the hotel has a complimentary buffet breakfast that was great a good variety. it also had an inside heated pool but we didnt get the chance to use it. the hotel also had a laundry which was good as it saved us from trying to find a laundry mat. our room was not facing the lake and we didnt have any views but it was quiet which is what really mattered to us. we also had a hire car which we had to pay for parking. we walked from this hotel to the seattle space needle and then caught the monorail downtown. there was also a tram-bus outside the hotel that took you downtown. overall we liked this hotel and thought everything was quite accessible from here.',happy
id26831,' older hotel recently redone. overall my observation is that for the price it was a good value. on the edge of a less than desirable area.',not_happy
id26832,' i just wanted to add my two cents. my wife and i purchased three nights at the drisco from one of the luxury deal web sites and stayed there in late october-early november of ----. we had a suite with an unobstructed view looking southward -- nothing particularly spectacular but still quite nice in that it gave the room a very airy feel. and the room itself was drop-dead gorgeous just like the photos they publish on the web site. it was very clean (and the hotel cleaning staff were very nice too) and we felt quite taken care of there. the breakfast was wonderful probably the epitome of continental breakfast -- everything was fresh and the atmosphere was first-rate. the front desk staff was a little hit or miss -- sometimes imperious other times very accommodating -- but that was a minor quibble. it was so nice to be away from the downtown noise; the early morning hours there were downright serene. as another reviewer mentioned parking is hard to find but it is not impossible. one thing im picking up from all the other reviews -- if youre going to stay here you probably need to get a suite. there are a few horror stories among the reviews and it seems like all these bad stories come from those who didnt have a suite. if we can afford it or find another deal well definitely be staying at the drisco the next time we go to san francisco. the hotel itself was one of the high points of our trip.',happy
id26833,' i have learned here to ask for one of the renovated rooms. after getting to my room i found a hair in the tub and it just didnt look clean to me. i asked housekeeping to reclean the tub which they did. when i climbed in to bed in the evening there was something grainy in the bed which looked like salt or sugar. i asked that my sheets be replaced and they were. staff were friendly and helpful. there was pool noice until about --:-- but then it quited down. breakfast seemed a little overpriced.',not_happy
id26834,' this hotel gave us an enjoyable stay in san diego. the location is close to sea world the room was clean big free wireless internet in the room and well equiped. the provided breakfast was good especially the famous cinnamon roll.they also provide free internet access in the lobby. the staff is helpful. compare with - star hotel it only has no bell boys. good value for anybody visiting san diego is sea world.',happy
id26835,' the hamilton is a venerable old hotel with a history dating back to the --th century. that means there are some nice architectural features in the lobby but the rooms are on the small side - which makes it more of a tourist hotel than a business hotel. positives: my room was clean and comfortable with a good bed a small sitting area and a spotless bathroom. the staff were polite and helpful and check-in was near-instant. priority club rewards members get a choice of free wi-fi or half-price breakfast. i took the wi-fi and am to report it worked well. (but really - wi-fi should be free for all guests.) the hotel is a ---minute walk to the excellent logan circle neighbourhood with lots of restaurants and bars and maybe a ---minute walk from dupont circle. there is a starbucks in the lobby so that took care of breakfast and i was on my way. so-so. the elevators as in many older hotels are on the small side. no fridge in the room which was ok for me but could be a drag for tourists. (apparently they will supply a fridge if asked.) the vending machine had half a dozen kinds of soda but the only way to get a bottle of water in the hotel would have been to order one from room service. and the business centre charges by the minute and --¢ per printed page. as i said not a great hotel for business. all in all the price was right and id be to stay at the hamilton crowne plaza again.',happy
id26836,' stayed here as a suprise trip from my boyfriend and for my first time in the big nyc i couldnt fault it. the rooms were grand and the bathrooms large. we had an excellent view of the strip up to times square and the location is brillant we walked up to central park and -th ave from here and found we only had to get the subway to attractions such as ground zero and the statue of liberty. i would reccomend to any future visitors and the deli and pizza place across the road make our trip.',happy
id26837,' by the time we arrived at el gaucho we were well into an - day and ---- mile loop in washington and the oregon coast. we were looking for some upscale and the gaucho met our needs nicely! the stairs up to the lobby werent as bad as predicted and several staff members offered help if needed. the lobby has an element of elegance and the smells coming up from the downstairs restaurant were rather mouth watering! our room was very nicely appointed with leather couches upscaled electronics and a truly sumptuous bed. downtown was well within walking distance as was the space needle for our dinner reservations.we are planning an alaskan cruise and will look forward to staying at el gaucho again pre and post.',happy
id26838,' my husband and i stayed at the hotel for - nights and it was a pleasant experience. the hotel is in walking distance to city hall liberty bell macy is and reading terminal market. you can also take a cheap cab ride to the museum of art as well. the room was comfortable and we had a great view of city hall. the staff was knowlegable and pleasant in fact they took care of reservations at the capital grille for a busy saturday night within a hour. we did decide to spluge on spa massages and relax at the pool however the pool was too cold to swim. overall we enjoyed our stay and would recommend this hotel.',happy
id26839,' our son was in icu at hahnemann in toxic shock from an ecoli infection. the staff was very supportive and i would like to especially mention tommika hunter who was an angle. it was nice to have an oasis of care and comfort near the hospital.',happy
id26840,' ive stayed here a number of times during anime expo and other various events and i just cant find anything wrong with it (other than the $---night valet parking fees - are ya kidding me)? service has been impeccable each visit the rooms are cleans and very comfortable and the while place just screams class and elegance. it is not the best jw ive seen but it definitely ranks up there. i will definitely return every year for as long as anime expo and the rock n roll los angeles --- marathon remains.',happy
id26841,' an awesome location with great views of the bay! located next to bart cable cars steet cars (f-line takes you right to fw) buses. across the street from the ferry building-great little shops and farmer is market on saturday. some have given this hotel a negative review but i found it to be very clean quiet and comfortable. the hotel service (front desk concierge housekeeping) very friendly and helpful. i would definitely stay here again. the location is outstanding for touring sf.',happy
id26842,' myself & three friends stayed at the warwick for - nights. the location was excellent everything was close by. the bathroom was very small but adequate. it would have been nice to have a coffee maker in the room. our room was very quiet not facing -th ave. i would recommend & stay at this hotel again.',happy
id26843,' i would really have to pick some nits to find fault with this property. the quiet upscale community of rancho bernardo is centrally located for access to san diego is attractions..less then -- minutes to the zoo-downtown under -- minutes to beaches and less then a -- minute drive to the spectacular wild animal park. the rooms were cheerfully decorated and immaculate. the pool area was commodious with a decent sized pool. all common areas including the lobby bar and dining room were bright and tastefully decorated. the semi-buffet breakfast with made to order omelettes pancakes or french toast was delicious. the staff was very nice and quite professional. i cant wait to go back!',happy
id26844,' during an extended business trip i needed an alternative to the typical budget chain hotel. i was able to negotiate a very competitive rate at this kimpton boutique hotel. i had no expectations of a --star resort and i had read the caveats of other travelers on this web site. nonetheless i figured the rouge would be worth a shot and perhaps would move to another kimpton property if this hotel just off of scott circle was inadequate. i decided to complete my ---day there despite some misgivings. staff attitudes ranged from professional and extremely polite to a bit surly. on one day the young woman supervising the limited breakfast buffet would offer to toast my bagels and fetch my tea. the next day when i asked for a toasted bagel another employee at the same post practically snarled it is self service! a dollar tip to the valet will have them on subsequent days offering to fetch you a cab during the morning rush. a maid also profusely thanked me for leaving a dollar tip daily -- giving me the impression that the average visitor here does not tip regularly or adequately. this may not be the ideal spot for a long-term business traveler. if you are expecting deliveries they may not be delivered to your room prompting a requested hunt in the mail room where the urgent items have been languishing. laundry is another problem here. unlike at most first-class hotels ive stayed just leaving your laundry in a bag on the bed with the filled-out ticket wont get it picked up. i found the need to repeatedly call for pickup which was rarely prompt. the hotel uses an off-site suburban service and one day my laundry came back reeking of cigarette smoke. another day some of it was returned still damp and smelling of mildew. the front desk staffer was kind enough both times to strike those charges from my bill. this property which used to be a so-called quality inn and before that was an apartment building under kimpton has decided to go with inadequate mood lighting. even with all the lights on in the room and drapes opened during the daytime the room is still too dark. for those who need to read documents or like to doze off with a book in hand eye strain will result. also the tiny restaurant which doubles as a bar and the breakfast buffet is a hip and trendy night-time hangout for locals and guests. but if youre a solo traveler hoping to enjoy the morning paper with your breakfast or want to read over dinner this is not the hangout for you. the seats are stylish but very uncomfortable the tv frequently too loud and some servers (especially at night) inattentive. kudos to this hotel for offering free broadband in the rooms and wireless in the lobby. as with many other travelers this is a priority for me and i eschew properties which extort another $---day for internet connectivity. another sign that this is a hotel better or the short-term traveler or romantic couples the cable tv selections are a disappointment. there is no pbs no discovery channel no hbo. there is a yoga channel and a communist chinese propaganda channel. there are pay tv movies but my small tv was so far away from the bed that it was a strain to see the screen to watch a movie. youre better off heading to the movie screens in dupont circle. one other note is the lack of adequate water pressure in the shower. as is typical of an older urban building you will not get a strong jet of water shooting out at a consistent temperature. for those who like to indulge with a nice strong hot shower daily the time behind the plastic curtain will not be what you are probably used to at home. a criteria i use to judge hotels is whether it is a more pleasant experience than the daily routine at home. but do not expect the rouge to be your home away from home. in summary an ok hotel if you really only need the hotel for sleep and a free speedy connection to check your e-mail on your laptop.',not_happy
id26845,' i travel fairly frequently to nyc for both business and pleasure. i had heard good things about this hotel but i must say i was quite disappointed. the lobby and dining areas were beautiful and chic. the meals we ate in these areas were very good-not great. the actual hotel room however was small and cramped. we stayed in the grand corner king room which was more expensive yet only slightly larger than a normal room. when we opened our window it served as a magnet for all of the cigarette smoke on the floor. with a few exceptions i found the staff to be very aloof. our $----night (plus taxes) room included an in-room continental breakfast. we scheduled it for - am yet it took - phone calls to get it to us by -- am. all in all i might eat here again but i definitely wont stay here again.',not_happy
id26846,' hotel had a great location fanuiel hall freedom trail historic area and the aquarium. we arrived by train. staff stored our luggage until the room was ready. room was clean bed and pillows were very comfortable.',happy
id26847,' the only hitch with this establishment was getting there by cab. it is in fact queen anne district and that is very nice even for enjoyable uphill conditionals. the inn is a stone is throw away from the space needle which is a good point especially for first-time visitors with the advantage of being able to hop on the once-so-futuristic monorail train and zip to the real downtown in a couple of minutes. literally which means the fare of $- works out at a dollar per minute from every passenger - a nice little earner methinks. worth the ride though and views along the way too. in the end we used it almost exclusively to make the transfers. this hampton is simply good and unpretentious guests staying here being both visitors and businessmen. it is well run and the reception desk staff could not be more helpful including the greeter at breakfast time. it just cheered things up for all and having the usual hampton offering here was actually a pleasant experience. it felt good to read the paper unrushed and sipping yet another cup of coffee. although the spacious room was facing the street it was perfectly quiet day and night with comfortable beds. since there is no pretense at being a hotel coin-operated washing machine is made available to guests which is helpful. there is a very good supermarket just a few steps away (qfc) and local bus routes have stops nearby. best to walk around a bit though perhaps across the road and browse the cd store with a huge choice of items (purchases were made). there are some attractively marginal cafes up the hill.',happy
id26848,' this would have been a $- hotel in paris or rome in ---- or would likely be a $---+ room there now. old some scruffy edges to be sure but the sheets and towels were clean the hot water hot the bed surprisingly comfy and our room on the --th floor at the top of the very slow elevator was quiet enough. there was a groan from the elevator from time to time but leaving the bathroom fan on for white noise buried it. i originally thought id title this met my expectations. my expectations werent high based on what id read but some event made our regular seattle bargain hotel deals unavailable so we opted for this place at $-- less than anything else we could find for a single night. it worked great for us; we easily overlooked scruffy bits; and the location is great. we did however decide if we find ourselves in a similar situation in the future we might try a $-- bargain out near the airport where parking is free and come in by light rail if we are only staying a night or two in seattle. i have no idea how stars are assigned to hotels. this two-star establishment bears no resemblance to a two-star comfort inn style place along highways all over north america. on the other hand it would be an average two-star in london or buenos aires hence the average rating seattle being a major city.',not_happy
id26849,' definitely not in the heart of san diego. like most of california is car culture it helps to have one here. cabs were not plentiful making getting around difficult. the trolley was just a short walk away. the atm was broken the first day i was there so i didnt have the cash to use the trolley (which was getting set to accept credit cards - but as yet didnt). the bartender took $- out of his tip jar and lent it to me so that i could use the trolley. of course i paid him back and tipped him well the next day - but it was still very nice of him. rooms were typical for what one would expect of a marriott. the pool was always crowded. although there were hammocks around in the shade that were unoccupied on occasion. conference facilities were fine. again typical for what one would expect. the trolley provided easy access to the ymca (- or - stops down) as well as to city center.',not_happy
id26850,' my wife and our two small children stayed here in october of ----. we took amtrak to the city and then took the subway to the hotel the subway stops right accross the street from the hotel. upon entering security asked us are you staying here very rudely. i said we are checking in. he then proceeded to watch us walk to the front desk. my wife and i both were required to show id to check in. every time we left the hotel and returned which was several times we had to show id at the door. this is unacceptable to me as a guest. if they have this much of a security problem then they should hire more security staff. also you are not allowed to have any guests past midnight!! this is absurd. i have paid for the room and it should belong to me. the room was average and showing some wear. the beds were not comfortable and the bathroom small. the wireless internet was almost unusable. i would not stay here again.',not_happy
id26851,' wow...this hotel is a hilton in name only and not worth the rate i paid. i am hillton gold honors member and i have stayed in hampton inn is that are far superior to this hotel. some converns: - a staff that appears to more concerned with their own conversations rather than guest services. the gum smaking desk clerk at checkout was a particular joy - a funky smell in the lobby that only seemd to get worse each night - this hotel is very tired. peeling-melted paint in the bathroom peeling wallpaper frayed towels. just tired. just not a nice experience. i should have splurged for the conrad or gone with any other hilton brand that are all within walking distance of this hotel.',not_happy
id26852,' this embassy suites is the standard company offering - rooms good breakfast spread and evening cocktails. i stayed here for - nights on business. i chose this hotel because it was close to the convention center and all the other hotels were booked. i really like the embassy brand. the room: i checked in late. the hotel and lobby-atrium appear to be ok. i booked an executive room at $--- a night which was all that was available. i expected it to be a nice room. when i opened the door to my room i knew there was a problem. the couch looked like something my grandmother would have back in ----. it was faded ugly and had a --inch tear in the side exposing the innards. the carpet had spots on it and the furniture all looked old. the dining room set was all nicked up. the topper was the living room table (see picture). it looks like something an employee found on the side of the road with a free sign on it. they probably threw it in the back of their car and dragged it to my room. it looked old and the finish was coming off. it was totally corroding. i investigated the rest of the room. the bathroom was outdated a little but the grout on the tile floor was black. along the sides and in areas where it did not get traffic the grout was white. disgusting. the shower head was quite old and was discolored along the bottom where the water collected. when you ran the tub in shower mode water still came out of the tub spout in addition to the shower head. the toilet was so old that the finish in part of the bowl had worn off looking like there was a permanent **** stain in the bowl. when the toilet flushed the water filling it up sputtered off and on for minutes. i called the front desk and asked them if this was typical. they said the room had been renovated. i told them i think they missed my room. i checked into changing hotels not that i really wanted to move. any comparable hotel was booked because of the convention so i had little choice other than to stay. thankfully the bedroom was a bit better. the furniture was newer and in fine condition. the bed was very comfortable. i decided to make the best of it. i like to sleep in my bare feet. so i did walk around a little bit in the room before hopping in the shower in the morning. when i stepped in the shower i found my feet were leaving black footprints in the tub from walking on the carpet. i ended up wearing socks for the rest of my stay. they offer wired and wireless internet. i used the wireless. i got great signal in the bedroom. they are capping the maximum bandwidth for each guest at ---kbps which is fair for high speed access. i used it and had no problems. food-dining: i ate their free breakfast - mornings. i always like their breakfasts and this was no exception. the spread was rather small compared to other embassy suites but the cooked to order omelets hit the spot. i ordered room service from their in-hotel restaurant twice. the food is really just fair the descriptions make it sound like it is quite fancy. i was not impressed though their pineapple upside down cake was good. service: i had called ahead and asked that a pitcher of iced tea with lemons be placed in the fridge prior to my arrival. they came through exactly as i asked so i had plenty of tea to wake up to in the morning. my interactions with the staff was limited mostly to the valet. service was great no complaints here. every time i called for the car it was waiting for me when i got to the ground floor. i was very busy during my stay but did have a conversation with the manager upon checkout. he apologized and said the problems would be corrected. i pointed out that the problems did not appear over a week or two but show a long term neglect on the part of the hotel. he could not argue with this point. i left him with my list of issues. overall: i would not return to this hotel unless they did a major renovation. they are obviously cutting corners and have been for a long time. what else are they cutting corners on? who knows but i do not want to find out. i have stayed at the airport hilton and the hilton downtown and had wonderful accommodations. too bad they were booked this time.',not_happy
id26853,' i absolutely hate the fact that a relatively high-priced hotel in the downtown area of major cities charge their patrons exorbitant amounts to park the car overnight. geez isnt it enough to pay for the cost of the room? changing an extra $-- to park the car is really making one feel taken. unfortunately i had no choice and had to use their parking facility and pay the extra money. other than that this hotel is in a great location on market street... close to the reading terminal market and the convention center. the rooms were clean and well cared for... and staff was friendly and helpful.',happy
id26854,' this stay was for a national gathering of lamp collectors. we were very pleased with our organizers choice of hotel. the room was clean and the beds were very comfortable with luxurious bedding the room temperature was easy to adjust. what impressed us the most was the friendly helpful staff. everyone from the front desk to maintenance responded to requests with a smile. if ever in this area again we would certainly stay here ( and they are in the process of improving what was already good.)',happy
id26855,' stayed at the empire hotel on an over night trip to see a show at the beacon theater. pricelined the room for what i thought was a fair cost and was a little worried after reading some of the reviews on tripadvisor but as it turns out i shouldnt have. everyone we dealt with was very nice the hotel was clean and lively and our room on the -th floor though tight had two queen beds was nicely appointed and very clean. each bed had six pillows how can someone complain they need more? the shower was great and the water plenty hot but there is no shower door as others mention so if youre having a party in there you will get water everywhere. the only complaint i have about the room was that there was not a drinking glass to be found anywhere so brushing your teeth or having something from the well stocked mini bar was difficult. never stayed in the upper west side before but would certainly use this property again if i needed to. great location an easy walk to lots of excitement.',happy
id26856,' we hosted a client and partner party in the top floor suite of the hotel union square. in a word the entire experience was amazing. we were given every possible accommodation that we needed (pre-filled bins of ice a screen to display on bottle openers extra trash cans) and had a way to get whatever else we needed in case all that was not enough. the suite was huge and beautiful and we got a great rate on it. erin the marketing diva of personality hotels made sure we were completely taken care of. the roof deck was amazing! honestly i cannot think of a single thing that would make the entire experience better. from walking in the door to leaving it was a fabulous experience.',happy
id26857,' good hotel for the pricevery friendly front desk staf service and exellent mexican restaurant next door.convinient locationplaza and shops right infront of the hotel.one strange thing though!!!before you get your keys you have to sign the paper that you agree to pay $-.-- charge for use of the safe??? honestly i hate hidden charges consider it as non fare buisiness!its not about $-.-- most people just sign the paper without questions but if you do so next time they are going to charge you for hairdryer or pillows and blunkets. . . by the way i rejected to pay this chsrge and they easely remove it from my bill.',not_happy
id26858,' i took my mom and daughters to chicago for the weekend and had a wonderful experience! the hotel was a perfect location being close to the train michigan ave navy pier etc. the rate was more reasonable than numerous other hotels in the area. however it was the people at homewood suites that made the greatest impression on all of us. the kindness service and overall hospitality was amazing!',happy
id26859,' i just stayed here during recent nascar race weekend. everything about this hotel exceeded my expectations. the room was excellent with an extremely comfortable bed. the food in the restaurant surprised everyone with its high quality...as did the room service breakfast the next morning. you will enjoy your stay here.',happy
id26860,' great service great staff very large comfortable and clean rooms excellente location excellent food at the restaurant i definitely will stay here again.',happy
id26861,' this place isnt cheap. youre going to drop some cash while youre there so if youre looking for the best place to stretch your dollar this most assuredly is not it. but if youre in the position to just pay your money and then relax then you and your whole family of all ages are going to have an absolutely fantastic time here. we found the service to be absolutely top-notch even during a weekend where the whole resort was booked solid. the staff had a great attitude and they were very attentive and up-beat. all of the food including room service was of way above average quality with a few items that were really exceptional. the tpc course is a must for serious golfers. if you don’t play you’re going to go insane just staring at the lush fairways from every window in the hotel so just resign yourself to a $--- round and you won’t regret it. the girls in our crew spent an afternoon at the spa and raved about it and we spent two solid days at the pool and had no complaints. three water-park quality rides and a great kiddie-pool not to mention the fact that you can lose hours just floating the lazy river. i’ve noticed some reviews are upset that there are not in-room movies. this ignores the fact that they have a very cool tv technology set-up in the room so that you can easily connect your dvd player laptop or ipad if you bring standard connectors with you and you can watch all of your own movies. we thought this was a very cool feature. huge hdtvs in all rooms btw. we had eight adults and four kids under four years old and we all came away thinking we couldn’t have asked for a better three-day weekend.',happy
id26862,' i had stayed here once before and had a pleasant stay but this particular visit blew me away! i was here for - nights for a convention and was upgraded to one of the remodeled suites on the --nd floor in the east tower. absolutely gorgeous. i had an amazing view the room was incredibly clean and the bed (a modern murphy bed!) was incredibly comfortable. my only complaint was that i had a poor internet connection ($-- a day) but the convention taking place had ---- technical folks attending -- im guessing it was sucked dry. as for the location it really cant be beat. it is a skip away from millennium park high-end shopping many conveniences (quaint grocery store right beside the hotel) and restaurants. i would definitely stay here again.',happy
id26863,' the hotel is interior was very exciting and aesthetically pleasing. comfort-wise it had everything we needed and nothing superfluous. really liked all the small details that came together to make our --night stay very pleasant. there is always helpful staff on hand. ac in the rooms is louder than advertised but still reasonable. two blocks to the nearest subway station. one of the best hotels i have stayed at. great value.',happy
id26864,' good price. wish we had more access to towels and other ammenities our hours didnt match the sleep schedule of the staff. they were very friendly and commonly available but not whenever we needed towels it seemed. rooms are small but clean youll have everything you need. good location.',happy
id26865,' on the edge of chinatown and around the corner from the verizon hall. if youre working anywhere in the area east of the mall this hotel has a good location. newly remodeled nice and clean. small gym. base price is almost $----night after taxes. but at that price it is still no more than an inexpensive hotel. plastic glasses thin scratchy towels very limited breakfast buffet.',not_happy
id26866,' me and my wife haved stayed at this hotel twice once in nov ---- and jan ---- we had no probelms both visits the rooms are clean and spacious compared to some hotels in new york breakfast was good next door in brendans but recommend a steak at night when the restuarant opensthere is a nice bar across the road called oreillys good atmosphere and great food .alex on reception has the mother of all knowledge on manhattan so ask him anythingwe went to see the new york rangers at madison square not far from this hotel -- min walk all i can say about new york is it has a energy and vibe like no where else cant wait to return',happy
id26867,' i found the previous negative reviews for this hotel a bit surprising. this is a decent hotel. the rooms are clean and are kept clean daily. the reception was friendly and willing to help us out with practical stuff including storing luggage and arranging a taxi after checkout. this hotel is especially recommendable for tourists as it is located in central but safe neighborhood the prices are reasonable and it provides free internet on - public computers.',happy
id26868,' recently stayed at the westin times square new york for a short break. the hotel is perfectly situated no more than --- metres from times square. prior to our arrival i had contacted the hotel direct and requested a corner deluxe room on a high floor this is not a cheap option with the room rates being around $---.-- a night plus taxes however the room was extremely comfortable very clean and i would definitely recommend staying there. the beds in all rooms (deluxe or not) are called heavenly beds and once youve slept on one you will understand why!! the staff at this hotel were very helpful and especially great in bar -- the hotel bar. there are two restaurants one called shulas and the other a mexican restaurant (both of which we did not try) and a cinema attached to the hotel along with a starbucks coffee shop which we used regularly. the best way to get about was either by the tour bus or the yellow taxis which were very cheap with a journey all the way to battery park(statue of liberty ferry crossing) only costing about $--.-- for a six seater yellow cab.',happy
id26869,' i was there on a business trip. not only was the hotel room beautiful so were the staff members. i had a small problem when by boss left the hotel one day early and forgot his passport in his room. i called the front desk from my room and carly managed to get the passport for me and send it to my room within -- minutes of my call. i got the passport to the airport - minute before boarding. i was so appreciative and so was my boss who absolutely needed to get on that flight. i also want to thank jose for making me smile every time i walked into the lobby. actually the entire staff starting from the doormen to the maintenance people were absolutely a joy to say hello to. the service is excellent. this is what kimpton is all about. other highlights was that the conference center is literally a - minute walk.',happy
id26870,' check-in was fast. the room was clean and well-appointed. the beds and pillows are very comfy. for the price it would be nice to see free wi-fi included other than in the lobby. the walls are a little thin so it was a little noisy in the morning. in-room coffee was terrible. overall a nice hotel.',happy
id26871,' the hotel is located in a very convenient area for easy access to rush street and shopping though involves some walking which was fine with me. we were on the -- floor with a good view accross to the lake.the hotel it is self though reasonably clean and having solid floors which certainly made the room seem fresherthe walls were brightly coloured with two large pictures each end of the room of irises.it was different and maybe not to everyone is taste. the main problems the room in general was small the bathroom was outdated with a shower without much power.the tv was very old and didnt work well the engineer who came to look at it was very nicebut couldnt fix it properly as he said it needed a completely new wire.the mattresses were very uncomfortable and needed to be replaced. the staff were hit and miss as far as being friendlyand the bar and reception area was very smalland basic in conclusion i would not stay here through choice.',not_happy
id26872,' we booked two nights here based on price and location (my son was touring harvard) and what a horrible mistake that was! our room was filthy dirty loud stinky and miserable. we had to wear shoes the entire time because the carpet was so dirty. one of the mattresses had some unidentifiable substance all over the side of it the comforters were stained and stunk the bathroom had mold everywhere and our window looked out over some dumpsters. whenever the heat kicked on it sounded like a jet landing in the room. at about --:-- our first night a party of some sort broke out next door to us. it sounded like about -- people in there and their door probably slammed shut literally -- times that night. it went on until -:-- am! i would not recommend this hotel to anyone and i have never written a poor review on any place i have stayed. im not a picky traveler by any means. for around $-- more a night you can stay at the hyatt place which is like a palace in comparison; its where im typing this from right now as we checked out of the days inn first thing this morning to avoid having to spend another night in hell! please learn from our mistake...not worth the price!',not_happy
id26873,' me and - buddies stayed at belleclaire hotel from jan ---- --th to feb ---- -rd. we had a - room suite with - double beds. all we wanted was a place to rest at night cause all day we were sightseeing and shopping so we werent in the room during the day. pros of this hotel: -clean -renovated -everyday we had new bath gels shampoo new towels etc -a subway stop just - streets away (the red one very convenient) -very close to central park and most of the museums -very comfortable double beds -rooms were really hot not even needed to turn on radiators or wear pajamas in bed -friendly staff (note that we didnt actually need any help from staff) -there were an iron and an iron board in the room -there was a big tub in the bathroom -there was a fridge in the room cons: -room had a light smell probably from fresh paint; note that after - minutes we were getting used to it it wasnt that annoying -high phone call prices (note that most hotels do this) -small rooms -no hairdryer -small closet in general i recommend this hotel for your ny vacation it is really good for its price considering that most cheap hotels in manhattan are really bad and they dont provide private bathroom.',happy
id26874,' i can say that our family was satisfied with our stay at the holiday inn express. we requested for adjacent rooms since we were a big group and we were getting - rooms and wanted to be near each other this request has been granted. we also requested for early check-in and happily this has been granted as well. rooms were a little small but knowing new york we were already ready for this. beds were very comfortable and rooms were clean. we were very with the free wifi and free breakfast every morning. there were a lot of choices for breakfast and we always left the hotel very full and ready to hit the pavements. there was also a computer at the ground floor for guests who did not bring their computers with them. front desk and concierge staff were friendly and ready to help for any queries. there was an italian restaurant just across the hotel which served very good food and was recommended by lonely planet. also a sandwich bar just around the corner for quick bites. there are a lot of restaurants near the hotel for diverse choices. it is quite a walk to times square though but location wise it still gives you value for money. only problem we encountered with the hotel was that the elevator would get quite full during the breakfast rush we would just sometimes use the stairs because the - lifts would not be enough to accommodate all the guests. my advice would be either to take breakfast very early or late just to avoid wasting time by waiting for the elevators. all in all we were with the hotel and would recommend it to anyone who will ask.',happy
id26875,' when i stay in nyc for a week or more i always stay at the affinia - it is like having your own apartment but with helpful staff and services. there is a fantastic gourmet grocery store at the end of the block for provisions restaurants that deliver if you prefer and staff who are helpful and friendly without being intrusive. it is well located in midtown for shopping and also well located for lennox hospital and other medical facilities.',happy
id26876,' as long as your plans are well rehearsed the magnolia hotel is perfect for a business-leisure stay in houston. valet is quick and efficient front desk is very helpful even the bartenders are lovely. the only gray area are the elevators... a bit of a wait truthfully and rather small. make sure you make time for the elevators. all in all a wonderful stay.',happy
id26877,' for valentines day ---- hubby and i decided to go our favorite restaurant in san fran and stay the night. after staying at a personality hotel on our last trip there was no way we were going to stay anywhere else!! we booked a king size room at hotel diva with the bond with love package and i must say we were delighted from start to finish!! the staff was amazing and helpful fun and chatty and our room was better than we could have imagined!! the room was huge with a beautiful king bed with - night stands a dresser (filing cabinet) a table with - chairs and a desk with a lamp and drawers. inside the closet there was a safe with a key an ironing board and an iron and a ton of hangers. the sink and counter and mirror were in the room and next to it was the bathroom with a shower-tub combo and a toilet. excellent water pressure and i am soooo in love with the faucets!!! the bed had - king size pillows - regular sized pillows and was triple sheeted (bottom sheet top sheet blanket another sheet comforter) and there was another blanket in the closet. there was also a big ol flat screen tv that we could pull out from the wall and watch in bed! we used the a-c on fan only so i would have some background noise like i have at home. this hotel was soooo quiet!! we could hear a murmur or two from neighbors but there was absolutely no outside noise which is a lot different from the other personality hotel we love (hotel union square). the location was amazing about a - minute walk to market st. (my fave!) and bart and there was a starbucks in the lobby. hubby was in heaven!! we are coming back to stay at this hotel again in the summer-cant wait to try out the kids suite!! we were in room --- this time. check out my photos i take a ton of every room we stay in so i can post them with my reviews.',happy
id26878,' this hotel is in a beautiful older building in manhattan that retains the charm of the era in which it was built (it is on the national historic register). we spent - comfortable nights here. the bed was comfortable and noise wasnt a problem although we were on the --th floor. the staff was pleasant to deal with. we didnt eat at the hotel so i cant comment on the food. it is also within easy walking distance from the theater district and central park and is literally across the street from moma so there is lots to do close by. various subway lines-stations are within - blocks of the hotel. i would have liked a bigger bathroom but that is just me. i know the size is typical of the building is age. my chief complaint about the warwick is the elevator system. again this is due to the building is age but you seriously need to add time to get to your destination to wait on the elevator. there are - tiny elevators. they comfortably hold - people although more routinely tried to cram on because they were tired of waiting. here is an example - the morning we checked out i needed to get change from the front desk before we vacated the room. i went to the elevator and there were about - or - people waiting to go down. an elevator or two stopped by but they were already full. we were on a schedule so i decided to take the stairs. i walked down -- flights of steps got my change from the front desk and went back to go up on the elevator. as i reached the elevator the people who were waiting on my floor that i walked down from were just getting off of the elevator. just something to be aware of. other than the elevator great hotel.',happy
id26879,' love the soco area with its funky restaurants bars and the austin motel! this classic motor style inn is in the perfect location to walk to everything and feel like a local. each room has its own unique style which you can and should preview online. we selected the zen room and loved the simple yet stylish decor. the pool is fabulous and large. the guest office has coffee and lots of good maps & information about the area. the staff was incredibly accommodating and helpful. if you are seeking a truly austin funky experience this is a perfect spot!',happy
id26880,' hotel --- is a great purchase if you get it at the right price. its in an awesome location on clarendon st. the subway stops are a short walk from the hotel. the hotel staff was extremely helpful with all questions i had. overall the room was nice but the bathrooms were small. the shower was extremly small and when you turn on the shower in sprayed into the bathroom so beware of that. i would feel bad for a heavier person to try to shower in the showers but for me it was fine. parking wasnt as bad as other hotels in boston $-- for the night. make sure you get your parking stub validated by the hotel otherwise youll pay over $-- for the night. the continental breakfast wasnt bad. you have the option of a bottle of juice water or soda as well as a muffin or croissant. thats all i need in the morning. i was very satisfied for the price i paid and i would go back.',happy
id26881,' i stayed here in june ---- for a wedding in chicago. the weekend started off very interestingly. my fiance and i checked into the hotel and were given our key and told our luggage would be up in a few minutes. we got to the elevator and this nice man held the door for us so we got in and noticed he was going to the same floor as us. we got off the elevator and stopped to look at our room number again. the man walked to the left what a coincidence our room was to the left also. so we were maybe -- steps behind him and we noticed he puts his key into what we think is the room we were just given and goes inside. hmm... no it cant be the same room the concierge must have written down the wrong number. so we stood for a few minutes in the hallway trying to think what we should do well let is just try the key to make sure it doesnt work and she did write down the wrong number. umm yea it worked and we ran back to the elevator and downstairs to tell them they had checked us into a room that apparently already was being occupied. the concierge was extremely nice and even upgraded our room for the inconvenience which of course made it even better. the rest of the weekend was great. i will say the beds are super soft you basically sink right in as soon as you lay down. the location was great especially since we were a -- minute walk from the park and spent most of the weekend there for taste of chicago. also close to all the stores so if you forget any last minute items (like i did) its a quick walk down to whatever store you could ever want.',not_happy
id26882,' stayed there for one week in october in ---- my very first time abroad so my view of the hotel was a little hampered by the fact that i had bad jet lag all week. ill get the bad points out of the way the room had no tea or coffee making facilities the reservation was messed up and instead of two single beds we ended up with a double bed (wasnt that bad as i was sleeping different hours due to the jet lag) the good points are excellent location we couldnt believe how close to central park we were the restaruant next door does amazing food and the portions are huge subway stop right outside the door so no matter where we ended up we knew the hotel was just at the end of a subway journey good shops around including a newsagents (good for alcohol) a chemist and a mcdonalds very safe area we were going out for walks at -am and there were women out jogging on their own hard to describe but you just feel safe. all in all id definitly stay there again if there were tea-coffee making facilities in the room (sounds petty but after travelling for -- hours us english guys were desperate for a home made brew) but as the restaruant next door was open something like -- hours a day that is not a big problem. i read the reviews about dirty rooms etc and i think the way i think about all hotels i stay in when on holiday all we were using it for was to sleep in when we were awake we were out and about so the room and bathroom (which was always clean) wasnt too important location was though and the hotel is in a great location :) hope this helps.',happy
id26883,' stayed at the serrano for - nights during october in a trip to the us from australia. after being in la for a week before sfo it was amazing to get to the serrano and relax on the amazing beds in the lobby on the oversized chairs. a great hotel with great service in a good location. would return in a heart beat',happy
id26884,' i have stayed at this hotel twice this past year for business. when the reservations were first made i was a bit apprehensive because while it is close to times square it is not in my opinion in one of the most desirable locations in the city. i have to say that i was so incredibly impressed with this hotel and its amenities. first and foremost the rooms are so nice and clean and brand new! the beds and pillows to die for! i was there for - nights and slept like a baby. couldnt even hear the noise outside. the halls are small but yet you dont feel like your room is too close to your neighbor. for someone travelling alone hotel hallways creep me out a bit but not this one. you feel extremely safe at this hotel. the location is good close to times square but nothing fancy. i like the proximity to -th avenue and the shopping. the personnel at this hotel are the greatest. i liked having the hotel for breakfast meetings but i must say dont waste your time there for breakfast. service is slow and they run out of stuff and keep you waiting. there are alot of great breakfast options along broadway and -th avenue. if you are driving into the city make sure that you park on w--nd street and broadway because this is the discount lot for this hotel. my recommendation would be to drop off your luggage at the hotel and then drive to the parking garage. there is always plenty of room in front of the hotel to unload. i had to go inside and get a front desk person because the cops gave me a hard time but the personnel came outside and it was not a problem. great hotel would highly recommend it. my husband and son stayed there this year when they went to see a rangers game and the location is perfect!',happy
id26885,' stayed here for two nights. fresh cookie and a smile at check in. room was a good hike drom the lobby so we drove. unusually large spacious rooms. flat panel tv but everything else is a bit dated. free breakfast was decent. all staff i encountered were very friendly and eager to please. good value and easy to access off the interstate. also worth noting is short walk to grocery store across the street to stock the in room fridge with good local brews.',happy
id26886,' saw this hotel on a booking webiste and like the more european look of the rooms. went for the king sized bed. unfortunately the room was a little cramped but the matress was nice and firm the room was very clean and the location and proximity to all of the musts for someone in nyc for the first time was very appealing.',happy
id26887,' recently stayed at the fairmont. the entire staff were professional helpful and very friendly except one employee. the employee at the gift shop was clipping and picking at his toenails when we walked in and continued to do so even after we left. he was so flirty that my young daughters were shocked at the comments he was making to them. we went down for candy but were so grossed out we left quickly. the hotel is in need of a renovation or at the very least some much needed repairs. ice makers leaked and the hallways were always wet. the roof at the valet area leaked and we got wet unloading our vehicle. carpets were dirty and doorknobs did not match in our room. plumbing fixtures were loose or missing screws. i have stayed at several fairmont hotels and the quality of this hotel was not on par with the fairmont reputation or the other hotels. i see now why the price was so inexpensive. overall the hotel is beautiful but it is a shame that it is so run-down. i cannot comment on the restaurant because we chose to eat off-site. i did like the toiletries though. most people dont really care about those things but i think it goes along with the small details . will not stay here again until the planned in the works renovation is completed.',not_happy
id26888,' just returned from nyc and stayed at the belvedere west --th st. loved it xxxx. the staff were brill great location couldnt fault it. read a view reviews before i went and noticed that some travellers were complaining about the hotel having just two lifts. not so there are two lifts in the centre of the corridor and one either end ( - in total) which we had no trouble using at all. ill certainly return. patricia ireland',happy
id26889,' this is a beautiful and historic hotel. we were warmly greeted and checked in at noon. the room was very comfy and luxurious. after a delicious lunch in the pied piper bar the concierge gave us a map and hints for a walk in chinatown. fun shopping and some good deals. we had a mid afternoon break at jaegers new orleans jazz bar at grant and columbus - snappy live jazz at - pm! after walking around fisherman is wharf we took the f line cable car which stopped right near the hotel on market. a great find when your feet are tired! dinner and soaking in the spa - terrific coverd pool is very unique. also coffee is set up at the pool-spa in the morning so makes it a nice place to visit with the newspaper. the main dining room is absolutely beautiful- and the scallops entree and the crab salad were big hits for us. the pied piper bar has brunch on the weekends and friendly staff. as has been mentioned valet parking is expensive. since the montgomery bart station is next to the hotel i would definitely go with bart on my next visit. you might want to pick up world renowned beard papa cream puffs on the next block....',happy
id26890,' we chose the chancellor based on trip advisor reviews and were not disappointed. we loved the location the european feel of the hotel and the friendliness of the staff. yes the rooms are small but that came as no surprise since it has been mentioned more than enough in other reviews. air conditioning was no factor since we knew in advance there was none. this too was mentioned many times in other reviews. however it always seems to catch a few by surprise. the staff went out of their way to accomodate our every request. most notable was houekeeping. we never saw them but the room was kept spotless....that is the way housekeeping should operate. if we had special requests we left a note in the room and it was immediately taken care of. the coziness of the bar the friendliness of alicia the bartender the restaurant breakfast crew especially mao all added to a great stay. we will visit san francisco again and will surely stay at the chancellor hotel.',happy
id26891,' i stay just one night to catch the flight departing from san diego airport. this sheraton is located on the higer floor of a building situated near the down-town of san diego. you need to use elevator at first to access the front lobby. there are no club lounge on this hotel. the room was dated and rather the ceiling was low then i felt some tightness. maybe i never stay here again. the photo is the view from my room. room; ummm... service: so so location: very closed down-town of san diego. convenient for strolling',not_happy
id26892,' me and three of my friends went on a hockey trip to new york city and what a great hotel we had. we got a one bedroom suite and stayed there for - nights and it was great! there is a large living room with a flat screen tv and a sofa bed a sitting area and a fridge a small microwave and a coffee machine. the bedroom has two queen size beds which was a little hard compared to my own bed but everybody slept good anyways and there is a flat screen tv as well. the hotel is a bit old and the bathroom pluming makes a bit noise if you turn on the water just a little but we didnt find that to be a problem at all. we were on the --th floor so the noise from the --th st. didnt bother us at all and we had our bedroom on the backside so it was quiet at night. we had breakfast on the -rd. floor every morning and it costs $--person. they have coffee tea different kinds of bread cornflakes donuts orange and apple juice. we thought it was ok for $-. it is not a big room so you may have to wait to get a table but the staff works very fast as soon as a table is free. there is two elevators and they work fine. we got one in --- minutes when we needed one except in the second last day when one of them broke down but you cant blame the hotel for that. the cleaning crew was great. they made the beds every day took out our garbage (mostly empty beer and water bottles) and kept everything very clean. the hotel is located very nicely on the --th st. there is subway stations in both ends of the street about -- meters from the hotel. if you want to go and have a late night drink or a beer there is bars ------- meters from the hotel so that is not a problem. we booked our hotel at hotels.com and got it for a very good price compared to other hotels located at midtown. i would definitely recommend this hotel to anyone who wants to stay close to the center of town with big rooms and to a low cost. i hope to go back to new york someday and this is where i will stay every time!',happy
id26893,' it was still under construction during my stay hence the current grand opening rate. it really is like a fancy dormitory. i actually ended up staying in both a double (bunk) and a single room. the layout of each room is quite different i believe. the double was small to the point of being a little claustrophobic. i dont really think it is reasonable for - people to stay in it unless they are planning to stay out all night...which is very possible given the great location. ventilation wasnt all that great either. the single that i moved to later felt nicer and had a larger layout. of course the price isnt too bad and the location is great close to grand central and to murray hill. nice touches include access to a great rooftop view and a-v plugin for your computer (but need to bring the cables). the people talking outside in the hallways at - am in the morning really reminded me of a college dormitory. overall i think it does a good job in providing what it intends to provide - clean affordable hip accommodation intended for younger folks wanting a good time in nyc.',happy
id26894,' check in was quick. the hotel has easy access off the -- frwy. the swimming pool and hot tub was very nice and relaxing. the rooms are big and quite. the beds are nice and firm. full kitchen was a bonus. the breakfast had no hot food but plenty of tasty choices. the room was clean and the wifi worked well. definitely recommend this for families remember this is a value type place and not an embassey suites. you get a good bang for your dollar!!!',happy
id26895,' the tvs are older non-flat screen variety. carpet in lobby and in rooms smell musty and water damaged. dont know what happened. my co-worker said his room smelled water damaged as well. the towels are nice and organized. the bed is ultra-soft and comfy. the room was cleaned immaculately each day. the room service is terribly expensive especially for memphis. one regular entree with ice water with no dessert or anything else was $--.--. the staff was very friendly and very efficient.',not_happy
id26896,' this is a gem of a hotel. we just returned from a one week stay. perfect location on the edge of fisherman is wharf. mason cable car line around the corner. bus route across the street. within close walking distance to everything - fisherman is wharf safeway (for groceries) barnes & noble etc. safe neighbourhood. hotel restaurant was superb. great service and friendly front desk. the concierge service is excellent. made arrangements for car rental and recommended several great restaurants. free wine and mingle from - to -pm. each night. what a treat. plus the price was way cheaper than other hotels nearby. rooms are small but very quaint. choose a courtyard view room (ours was rm. --- - away from elevators). very clean. we would return in an instant! staying at the tuscan inn really topped off a perfect stay in san francisco.',happy
id26897,' the lady at the front desk i think her name was debbie was very eager to help and answer any questions that we had. long story short she went out of her way to help-satisfy us. same situation in the morning on our way to johns hopkins @ -:-- am. when the taxi did not show in a reasonable amount of time on his own he called again and requested that send over a driver. he knew that i had to meet a time schedule and he was determined to help me make my appointment on time. everyone was friendly! not rated: breakfast was not available that early. facalities were not used. your employees made our stay at your hotel memorable',happy
id26898,' the polar bar staff is the best in the country. viktor and zenee are the most knowledgeable bar tenders i have ever met and make the best drinks. i look forward to seeing them everytime i come to seattle.',happy
id26899,' i had booked the shoreham for - nights last not least after reading the tripadvisor references. i staid for - night and left as early as i could the next morning. the location is good no doubt but their as lots of great hotels in that area and within walking distance that offer much more value for money. i spent over $$ --- for one night for what they call a deluxe one bedroom suite . the suite is furnished with very basic furniture that has bee around for a long time.. the upholstry on some of the elemets and the massage chair was worn and torn. the wallwpaper on some walls was rotten in some places as if it had suffered prvious humidit. the bed was fine. the bathroom extremely small and basic - $ -- motel type bathroom - and definitely not fit for a $--- hotel. the air conditioning units are totally outdated and loud. the windows are old and insufficient. no isolation whatsoever. the lobby area is very small and dark. the elevators hardly accommodate one man with one suitcase. the elevators are dirty. the carpets in public ares are filthy. yes the staff is friendly. yes they have a coffee machine on the ground floor. but when i was there it did not work...',not_happy
id26900,' how can a - star hotel have i star amenities the scale is -- years old tva are old and they still have the curtis s from when the hotel opened location is great and u expect the brand will deliver. bar is old and dark employees work hard and really try. but oh boy hotel needs help. by the way continental breakfast for -. is -- bucks',not_happy
id26901,' stayed here for a week on business travel. the rooms are ok--art deco-ish. interesting city views from the window. my only real complaint was that the cleaning service took some extra pillowcases i had brought with me from my room (i suppose thinking they were the hotel is although they didnt look anything like the hotel is) and when i called about it they offered no apology or explanation. looks like the loews has some extra pillowcases now.',not_happy
id26902,' i booked our room originally based on reviews i read here. then just as we were heading out i read the most recent review about the jewelry being stolen from the room safe. have to say i was nervous. however we had no issue. my only complaint would be that as a long time marriott client i was not greeted or treated as an elite guest. had an issue with the room not being cleaned and jessie the manager was wonderful. she reseached and then explained to us what happened. she compensated us with free buffet breakfast the next morning that covered the meal tax and gratuity. location worked for us and rooms were newly renovated modern and clean.',happy
id26903,' overall everything was great. the bar could have stayed open a little later :) everything is very close to downtown and its easy to get to anything. the only thing that was unpleasant was the construction but by the looks of it it will be nice when it is complete. it very close to reliant which was why we were there in the first place. the rail system is very nice and roomy and very very easy to get to.',happy
id26904,' i stayed at the peabody hotel as part of a recent business trip this was my first trip to memphis. this hotel was highly recommended by my co-workers. i loved the historical flair and the location. this hotel was built in ---- and has kept the original architecture. the lobby decor is great. the fountain is obviously the main attraction when the ducks are around. it is still an important center piece in the evening - several business people and local mingle with the guests for serious cocktails. lots of unique shopping in property. do not miss the pastries at their deli - complimentary coffee is served until -am. the property has good amenities like the swimming pool and the gym. the gym is packed early morning so try to get there early. the hotel is close to great restaurants. the hotel itself has a good restaurant (i have not tried it but heard it is very good). the rooms are good size for a historical hotel - nice touches such as the duck-shaped bar soap. valet parking works well. the staff is friendly and not intrusive. the only think i did not get was the iservice fee applied to my bill - $---day for gym (have i ever payed for this in other hotels?) internet (which i did not use) daily newspaper (you can chose from local or others stil...) and the complimentary coffee. i tried to argue but did not get anywhere.',happy
id26905,' i had the pleasure of spending - nights at the bowery in june of ---- and thoroughly enjoyed my stay. my room was a standard queen and felt perfect in size. more than enough room for two people. the bath was outstanding. the bedding wonderful. the hotel has a classic old-world bohemian style. if you like sleek and modern this isnt your place. however if you love antiques and a cozy vibe you will be more than pleased with the bowery. staff was excellent! the neighborhood it is located in feels safe and is within close walking distance to some of nyc is coolest neighborhoods like the east village and soho. it isnt cheap to stay here but i think the value was outstanding given the fact you are in one of the world is most expensive cities. i highly recommend this hotel!',happy
id26906,' this hotel is not aging well. the room was small and not stocked properly requiring a call to housekeeping. i used westin points and check-in took longer than it should have. when i got to the room it felt like i was sent to the room designated for free stays . the shops reminded me of what youd find in a discount shopping area not on par with what i expect from westin. other than it is proximity to olvera street and other downtown la landmarks i would not stay here again.',not_happy
id26907,' we stayed at this hotel for - nights. it is a very quaint and charming hotel. you do feel as though you are staying at your grandmother is house flowery wallpaper antiques etc. our only complaint is there is no a-c and it did get in the --s while there. so the room was quite warm. we were able to open the windows but there iare no screens so we were ate alive by the mosquitoes. that is is our only complaint but a deal breaker when we return to sf. otherwise it is in a great location to union square and the cable car.',not_happy
id26908,' we (my partner myself and teen son) recently stayed at this hotel for a long weekend. the hotel staff is fantastic answering questions fixing problems and making suggestions readily and with a smile. the phone call about -- minutes after we checked in to inquire if everything in our room was satisfactory was a nice touch. we were sightseeing and attending a two-day event and the room was worth every penny - it was smaller than most hotel rooms with two beds ive ever stayed in but the price was one of the cheapest i found in the city near the attractions. the hotel was recently renovated and everything was clean and orderly. the breakfast buffet was well organized consistently stocked and fresh with the standard variety of foods. the room had a fridge coffee maker and large plasma tv. i wouldnt want a room like that if i were planning to spend any time in it but for evenings unwinding watching tv after a busy day out of the room it was perfect.',not_happy
id26909,' i reached the hotel in the night to my surprise they provided me a room which was burning like oven. had to call the customer service more than - times for a change in room. first he replied that there is no room available. after -- minutes the receptionist came and checked. he said he will provide me a different room (first he said later he agreed he will give new room). this room was okay there were dust in the room and bath tub was not cleaned full. the windows were dusty .... if you are looking for place near capitol hill then okay but my recommendation is look for something good in nearby place',not_happy
id26910,' our family just finished a week is stay at this hotel. we wont be back. our stay started with our having to wait to check in while the hotel clerk finished a personal call at the front desk and went down hill from there. our room was not particularly clean and in addition to groceries out trip to the supermarket after arriving included purchasing cleaning supplies to deal with what the housekeeping staff missed. we understood this condition better at the end of the week since housekeeping did not attend to our room on two of our seven days at the facility. the hotel was also pretty noisy but it was full most of the time so some of that is to be expected. what was unexpected was the hotel running out of parking spaces particularly annoying since we were charged $-- - night to park. business center printing facilities also did not work when we needed them. had to get the front desk to print boarding passes etc. in all and considering we used marriott reward points for our stay were really disappointed. i would advise friends to avoid the hotel.',not_happy
id26911,' this was our -st trip to phoenix and we chose the best western i--- metrocenter because of the location price and also the fact that we could get a pillow-top bed. we stayed only - night but were very comfortable; the room was on the -nd floor and very quiet. the hotel is located on the i--- highway in west phoenix very easy to find and amenable to other venues. the room was very clean. there is a marie callender is - block away. we would stay again.',not_happy
id26912,' we always stay here because of the location so close to fisherman warf trolley stops & good restaurants. the hotel is old but very well maintained. the staff is very friendly & helpful. on ground parking at additional cost is a plus in sf. we park the car and rely on public transportation to see the local sites. there are many things to see & do that are in walking distance and there is a bus stop across the street. rooms are small but very comfortable. be sure and go to the evening wine tasting.',happy
id26913,' stayed there one night during our - week trip in the us. it was late and we needed to stay the night while passing through la. the location is quite close to hollywood and the room was quite large but it did not seem very clean. and the breakfast (jam and toast) was terrible - you get a used and dirty knife which you can dip in the jam. spotted some insects walking around the jam and toaster... yuck! this was the worst accommodation of the whole trip. the bed sheets were probably washed but i would not bet my life on it. the rooms are noisy due to busy neighboring street.',not_happy
id26914,' ive stayed at numerous four seasons before but never a ritz property. my expectations were high - this was a three-night family visit for thanksgiving. when i was checked in the front desk was lovely and gave us a room on the --th floor with a view of the city. some of these reviews have complained about the size of the rooms but for our purposes it was quite comfortable. the furniture and bathroom look to have been updated recently. my one complaint is that this is supposed to be a great hotel - and yet little things kept it from reaching the top. the first occurred when i returned to the room after thanksgiving dinner. the maid had locked the bathroom door on her way out. i called downstairs and they sent someone up to unlock it after about -- minutes. another problem - the toiletries they provided were hit or miss. i had two conditioners a mouthwash and some hand cream. no shampoo. the next morning i heard one of the maids calling downstairs to say there was a room that had no soap shampoo or conditioner. the front lobby is dark and confusing. the side door is locked in the evening (which i understand) but there is no one manning it. i even rang the bell to be let in and nobody answered. strange. again not big things in the grand scheme of things but if youre paying for a ritz carlton these are issues that add up. another odd feature - the gap around the bedroom door allows a lot of hall light into the room at night. and it also allows in a lot of sound. noisy partiers (probably a wedding group) were place in about five rooms right next to us and they kept us late. they sounded like they were in our room. i called downstairs finally but it was -:--am by then so i dont know if somebody came up to see what was going on or if the guests just got tired. overall a lovely place but some definite gaps in attending to the finer details.',happy
id26915,' i enjoyed staying at this hotel. it was very comfortable clean safe and very century located. staff was very friendly helpful. i arrived early at --am and they already had a room for me it was nice after a flight. i could walk at all restaurants and bars in downtown. i had -nd floor - did not have a view but i went there to enjoy san diego life so i was .',happy
id26916,' this hotel absolutely met my expectations during my trip to boston. the staff members were friendly and helpful the room clean and the location extremely convenient. i appreciated large windows in my room as well as the modern decor. this is not a luxury experience but was more than adequate in terms of comfort and amenities. the towels actually smelled as fresh as if i had washed them at home and the shower was quite nice. i was a little surprised that there was no bathtub in the bathroom but really i shouldnt have expected it given the boutique nature of the room. the best perks were free wireless internet affordability and location.',happy
id26917,' we went to chicago with our young kids and wanted a place that was convenient for adult shopping but also kids things--american girl store children is museum navy pier. the rooms were great inclusive breakfast helper to defer food costs in the city and the staff were sweet with our little ones. we would definitely stay there again.',happy
id26918,' my stay here was back in february for a birthday weekend. the hotel was right in the center of manhattan literally right across from radio city music hall and a few blocks away from time square. it was nice to have almost everything in walking distance. as for the hotel it is really nice staff was friendly. the room is small but it is the typical size for any nyc hotel. it was cool to see the free water in the hallways with reusable water bottles that they provide. check in-and-out was very easy and no difficulties at all. i would definitely come back here again :)',happy
id26919,' stayed - nights at the tuscan inn in november ----. staff were friendly and helpful. room was small but very comfortable. the hotel and our room were kept spotlessly clean. we enjoyed the extra amenities such as newspaper morning coffee & cocoa & biscotti and the evening wine receptions. we will likely try to stay at this hotel next time we come to san francisco.',happy
id26920,' i stayed at this hotel via an amtrak vacation package for -th of july weekend. it is a perfect location as we were directly next to the union station and walking distance from the capitol and other hot spots. our room was kept clean but bathroom was tiny. however if it wasnt for the convenience of the location to everything we wanted to do. i would not stay here. none of the belhops even offered to help my sister and i with our bags. no greeting as to how we were doing or did we enjoy our stay. but most importantly the big hole in our bathroom ceiling that no one decided to patch. i guess when you pay or convenience you cant expect good service or the best hotel all the time.',not_happy
id26921,' i booked last minute at the talbott while in chicago and was very with my stay and services. the staff was friendly and helpful especially the concierge with directions and recommendations. i stayed in a double queen-bed room which was huge by traditional hotel room standards. the carpet was plush the bed comfortable and the other amenities quite thoughtful (such as umbrellas in the room just in case). aveda bath products were also a nice touch. one caution: there is a large construction site next to the hotel so rooms facing that side will be noisy after -:-- a.m. most mornings. the front desk staff was accommodating though and offered to move me if the noise was too much. i would highly recommend this hotel and definitely would stay there again.',happy
id26922,' we stayed at the menger hotel while attending a conference in san antonio. it is location is great next to the alamo. the hotel bar is historic and the lobby is beautiful with authentic classic victorian fittings however the bedrooms also have victorian fittings and plumbing. ok so that is what you get in an historic hotel. however the rooms are not clean the beds are uncomfortable and the rooms are noisy from some badly installed air conditioning. next time i went to san antonio i would stay elsewhere and visit the menger to sample the atmosphere in the bar lobby and restaurant.',not_happy
id26923,' this is one of those self-consciously trendy looking hotels - cool modern furnishings etc. when i arrived my immediate impression was that this would also mean surly too self-important-to-serve staff. but wrong. to start with the hotel itself - small but comfortable rooms - all white and tres mod. nice shower comfy bed etc. only criticism is the noisy aircon. i attended a meeting in the penthouse suite. amazing panoramic view of the city - surely one of the best meeting locations to be had. and so to the staff - first the concierge who was excellent - he patiently and good naturedly took care of all my questions and requests. second the lady behind the bar. polite and friendly. finally the front desk - so laid back that i think hed have paid my bill for me if id suggested it. i only stayed a night - would have happily stayed much longer. the hotel is in a great part of the city by the way.',happy
id26924,' we stayed two nights at this hotel and we thought it was really worth the money we paid which was a very good deal. the rooms are nice and clean with big comfortable beds. nice pool although a shower by the pool would have been great. we liked the breakfast. only down side to this hotel is the location which is far from downtown and restaurants. you must have a car. we didnt but joe who worked in the reception really gave us good service and gave us bus schedule and crossed out who we could go to papagoa park which took - switches of bus and one train took - --- hour to get there.',happy
id26925,' my daughter vanessa is first trip to new york was made especially nice by the exquisite care we received at hotel indigo. front desk housekeeping servers bartenders job well done!',happy
id26926,' we had booked a room at palihouse but our room was taken out of service due to a broken pipe. fortunately palihouse took the initiative of booking us at sofitel for the same room rate and paid for a taxi for us to transfer there. we were not familiar with sofitel hotels but were quite impressed with this one. it is very contemporary in style and white-glove clean. they placed us in one of the deluxe rooms on the third floor that has a private outdoor patio with two chairs and a table. although the room (---) was not huge it was very comfortable. the bath felt larger due to the large picture window in the shower looking into the room toward the tv or the patio that is electronically controlled to be opaque or clear depending on the wall switch setting. cool! breakfast at the hotel restaurant was superb. they start the meal with a complimentary glass of a fruit smoothie and bread basket. for $-.-- they served a fine american eggs-sausage breakfast. very good value in a day when most hotels seem to gouge you with high breakfast prices. service by the receptionist bellman and restaurant servers was very friendly and helpful. well probably stay here on our next trip even though palihouse compted us two night for our trouble. cudo is to both hotels. (just wish sofitel provided free internet rather than charge $-- daily which explains my slight mark-down on value.)',happy
id26927,' we stayed at the bw for a week in -------. the rooms are in the process of being remodeled and we had one that was already done. very clean and neat. the staff was friendly enough not too much interaction with them besides check in and out. the pool was clean and big enough for us (with very small children). the only drawback was that they allow pets - i guess in any rooms. this created a problem on the last two days of our stay when the guests in the room next to us would leave their dog in the room by itself while they would go out (at a very early hour in the morning) thus leaving it to bark incessantly for at least an hour. and when i say incessantly i mean it. i had to call the front desk about that. maybe they should put pet owners all in one area. somebody else with a yappy dog maybe wouldnt mind another yappy dog. it was definitely an issue when trying to get a baby to sleep. other than that i would definitely stay at this hotel again. i felt safe and it was the perfect location to our friend and the sites we wanted to visit.',happy
id26928,' this was the first time at kimpton is solamar hotel. i booked online under the sun and sea internet special which gave me $-- to spend anywhere in the hotel ranging from in-suite dining-room service to valet parking. as a kimpton in-touch member (sign up is free) i also received a $-- credit to the honor bar which is the snack and mini-fridge menu. coming from san francisco it was a long drive. i was met by very courteous and attentive valet parking staff. after tipping the valet to take care of my car $- i was assisted by the bell hop garrett who was very friendly and polite. a nice gal name katie who had greeted me and checked me in at the front desk had fulfilled by request for a corner spa suite which when garrett and i had unloaded my things at the room was an excellent corner unit to say the least. after tipping garrett $- for his kind and professional help i took a tour of the unit. the views were --- degrees - floors up (-- floors total in this kimpton) and excellent looking into petco park where the san diego padres play home games. there was a roar from the crowds as i was unpacking as someone from the padres had just hit a homerun after the -th inning stretch. of course if you could imagine there were bars around the park next to the kimpton. there was the fleetwood and the bub right outside the corner suite where you could look down and see the patrons. so if you want a quiet room either close the windows (you couldnt hear any noise if you shut the windows of this unit and used the a-c) or request a corner suite on the other side of the hall. the corner suite was spacious and richly appointed. there was a nice big soaking tub which was jetted as well. i actually used this spa jet tub at the end of the night and it just put me to sleep right after. one of the best sleeps id enjoyed in a long time. the reason: the beds. these beds like most kimptons are the most enjoyable beds to sleep on. they are just the right amount of firmness and super clean and fresh smelling. there was a hdtv lcd for viewing enjoyment a dvd player liquers available wine champagne organic cookies nuts etc. these kimptons are inviting and well-thought out. efficient. value. superb service and hospitality at the right value-oriented price point. at least that is the impression i get every time i book and leave a kimpton. i leave feeling i got a good deal a wonderful experience and wanting to book again anytime im in a city that has a kimpton. in fact that is what i do these days. the hotel solamar is one of the most luxurious kimptons ive booked. the lobby is just spectacular. as with every kimpton ive stayed at there was a wine reception hour from ---pm. this reception at the solamar was superb as usual. my female counterpart was extremely delighted. i wholeheartedly recommend yet another kimpton. the kimpton solamar is staff will impress and once you see the interior decor and stay in the comfortable rooms you will wonder why you only had to pay so little for all of it. by far of any other hotel chain ive stayed at the best pound-for-pound all-around deal for its price. these kimptons are going to devour other hotel chains in this recession. they will come out of this recession as a top hotel chain and to be perfect honest i think they deserve to me. this benchmark of excellence should apply to all hotels. enjoy!',happy
id26929,' a fabulous hotel that brought me back to the good-old days of luxury and pampering as soon as i walked through the doors. elegant and very impressive my room was comfortable and nicely appointed without being lavish. one down side was low water pressure but in a hotel that large that has to be expected. an excellent stay in an excellent town!',happy
id26930,' a superb location on the upper west side and for new york a very reasonable price. the only down side would be that the room was about the size of a hamster cage. but we didnt come to new york to sit in the hotel room and for sleeping it was fine. the heating system can make it seem like your still at jfk but you can turn it off easy enough. but you cant trun off your neighbours which can be tiresome. would stay here again mind you. location location location.',happy
id26931,' my friend and i are both in our --s and we absolutely loved this hotel. the room was huge there was more then enough closet space. the rooms were plush and the bathroom was a perfect size. the grounds were beautiful and the staff was extremely friendly and informative! the location of hotel circle is perfect. it is maybe - minute to the - or the - which take you anywhere you want to go! i have already recommended this hotel to multiple people planning to visit san diego!',happy
id26932,' i stayed for - nights in july. i was in one of the top floors and had an amazing view of the city. the location is great walking distance from china town union square and very well connected to other areas of the city. the rooms were very clean and the beds were huge! the decoration is very extravagant i personally liked it. if you are also looking for night life the hotel bar was always full at night. i would definitely recommend this hotel.',happy
id26933,' thanks a lot it was so confortable and ubication is great thou is an expensive hotel i had a very pleasent rest and will recomend for sure. btw next time would like to take my dog with me it would be so fun and no worries.',happy
id26934,' this hotel was okay. the staff is incredibly slow at checking in but that is fine. the room was huge - it had two bathrooms! however the bathrooms were so dirty that i wouldnt even touch the shower. it was old and kind of run down but that was kind of expected. not bad but i probably wouldnt stay there again.',not_happy
id26935,' i go to new york on business and always stay by times square. my wife and i decided to go to new york for fun and took a chance and stayed here and tried out - of the - suites offered in this wonderful hotel. we never regretted our decision. the place was a highlight of the trip. from the wonderful snacks offered the the great hospitality for the people everything was perfect. the perceived drawback of not being in the action turned out to be a positive as an excellent subway station was only a half block away and it was great to come back and relax away from the bussle. we sayed in the opera spa and library suite and all where excellent. i can not say which is my favourite as all had at least one postive the others did not. in retrosoect the opera room was the least spectacular room but is had a wonderful patio overlooking a cute little garden and great noon to afternoon sun. if the weather is good i highly recommend it if you like relaxing on a patio. after staying in the other rooms we often remarked we would like to ask the person staying there is we could use his patio. it is also on the ground floor which is nice. the spa room was great after walking around nyc all day. central park is only - blocks away and after all day shopping orwalking relaxing in the great tub or a sauna was heaven. the library room was probably the nicest suite and the largest. you could live there. but we missed the spa or the nice balcony. the the extra room was nice. i highly recommend staying at this unique and fun place. i will alway have fond memories of staying here.',happy
id26936,' hi i stayed at the loews regency for four nights with my daughter. it was a great stay lovely comfortable bed in a fab room with everything and more expected. we were made very welcome and felt totaly safe. good location for most of the sights. could not ask for more. we did get a good deal through thomas cook and would probaly not been able to afford it other wise. now i am hooked and want to return a.s.a.p. on our return we relised my daughter had left her watch in the room. this was reported by e-mail to the hotel as soon as we got back to the u.k and we were contacted by the security member of the hotel who imeadiatley returned in by post. a big thanks to the loews staff for that. susan and rachel',happy
id26937,' i read many reviews before i booked this hotel and i was not disappointed. the hotel was small and very personable. the staff was friendly and helpful. the location of the hotel was in walking distance of most of the attractions we wanted to visit. however our package included an in-out valet service if we wanted to drive.i loved the idea of this feature. our package also included a substanial breakfast in their amazing restaurant. the room size was adequate and the bed was extremely comfortable. it compared to the heavenly bed at the westin. i really couldnt think of too much more that i could want except a little more room in the comode area of the bathroom.',happy
id26938,' we stayed for six nights in june as part of our around the world holiday. we found all the staff friendly and obliging especially the guy that got us our ice everyday...sorry didnt get your name but you were so obliging. we were with the rates and size of the rooms for a new york hotel. having the high ceiling and juliette balcony added space to the room. breakfast was included which adds to the value and the wine and cheese evenings were a lovely way to end to the day. with a subway station just across the block it was easy to get everywhere however as we like walking we had no problems walking up to times square. i would highly recommend',happy
id26939,' my wife and i arrived in ny city around -:-- am. we knew check-in wasnt until -:-- pm but we figured wed try and check-in at -:-- am. our room wasnt ready quite yet. the hotel suggested a great restaurant for breakfast and then had our room ready by -:-- pm (- hours early) and they even upgraded us. the staff couldnt have been better. always willing to help and give suggestions on where to eat. they were more than willing to provide us directions and make reservations for us when we went out to dinner. the hotel is located in murray hill which is a great location. id definitely stay again.',happy
id26940,' stayed at embassy suites for - nights while we took in some sights in dc. the hotel is very nice and is definitely a great place for families. the room was spacious and worked perfectly for a family of -. the breakfast buffet was very good and was nice way to start the day without reaching into your wallet first thing in the morning. the location is good and since the weather was very mild for december we basically walked to the monuments along the national mall. it is a bit of a hike but we made it with only minor complaints from the kids (-- and --). the subway is closeby also but we never used it. there are quite a few restaurants near the hotel and we were quite satisfied with our italian dinner at luigi is on --th street. we also ate at rumors which is your basic pub grub but honestly it was pretty good. the only complaint was our -th floor room was quite loud on friday night from the street noise. there were quite a few sirens and such but also revelers just walking past the hotel could be heard. you could actually hear their conversation as they passed. saturday night was much quieter. if you are staying there during the week get an upper floor room.',happy
id26941,' we had four nights at the embassy suites la jolla and it was a mixed bag. location is pretty good although you definitely need a car. they do charge $-- a day for parking but that seems fairly standard. rooms are good with separate living room and little kitchenette area. they are quite gloomy - all living rooms off the central atrium and they are fairly ---- is in decor and style. but comfortable and functional. free breakfast buffet is really good and they have a free happy hour type thing in the early evenings. real bonus having a pf changs next door - definitely the highlight for our --year old! the pool is decent gym not too good. we ate in the hotel restaurant once not very good and more aimed at afterwork drinking crowd. overall good hotel but we felt overpriced. we booked online and when tax included we paid over $--- for - nights.',not_happy
id26942,' the hotel needs to be renovated. the rooms are big but not that clean. room number ---. bath was not that clean.',not_happy
id26943,' all you need in a city hotel super - got it! this hotel is well located easy to get to wel maintained huge parking lot decent free breakfast good wi-fi huge rooms and everything is very clean. i recommend it for people going in a shopping spree or getting into a sporting event.',happy
id26944,' i never write a review on hotels even the -* hotels i stay in dubai - but this hotel was also in the same class for a number of reasons - if went back to new york i would always stay in this hotel you would not get a better hotel - its excellent value for money if you pick this hotel you will not be disappointed !!!!!!',happy
id26945,' the econo lodge times square is a good option for those that are looking for basic lodging in an expensive city. it is well located relative to the subway system and only a block from times square. the room (queen bed) was not nearly as small as some we have experienced and even had a desk and chair. the room was clean and the bathroom appeared to have been recently updated. breakfast was minimal with little room to sit. staff was very friendly and helpful. we had one minor problem with the tv and it was taken care of quickly. all in all convenient good value with minimal extras. there was a bit of street noise as the pub across the street closed about - am.',happy
id26946,' our arrival and check-in went smoothly. our room package included valet parking but the parking garage is just around the corner and there is an elevator inside the hotel that goes to the parking garage. so you wouldnt have to use the valet service. we stayed in a corner suite with nice views of the city. the furniture is modern and comfortable. there isnt a door separating the bedroom from the sitting area of the suite like some suites but there is quite a bit of privacy even if you have someone sleeping on the pull out sofa. there is a small pool and hot tub on the --th floor near the exercise room. both were fine and the area was kept clean. the biggest plus for this hotel is its close proximity to a number of restaurants. the front desk staff provided a two page list of restaurants within walking distance when we checked in. the downside there is a fire station about two blocks away. sirens and horns are blasting all night long. we found it hard to sleep. weve stayed in chicago many times and have never been bothered by the noise from cars or passersby like were here.',happy
id26947,' stayed here for a week in chicago with my wife. the location is great and the view is awesome if you get a water view. otherwise you will be looking at a building on the other side. checked in and asked do a upgrade as a starwood member and the front desk lady was like um i dont think there is but your room is great looking at the water. it was kind of cold and a blowoff. but i got over and then went to the room and a great size and everything you would expect from a w hotel. the one negative is the shower witch only half is covered with glass and the other half open. water gets everywhere if you dont put down a towel. but besides that it is a great hotel. i would stay again maybe. there are other great starwood hotels that i think are nicer and better located in the city.',not_happy
id26948,' well we have stayed at various residence inn hotels throughout the us. in general they are a bit more expensive but the places are usually well maintained and comfortable. we stayed in a - bedroom unit with the usual kitchen double bathrooms sofa bed. this hotel is well kept and we have no complaints except one.... as others have brought up... the parking fee of $-- a day.... sorry but i could understand if you were located in the centre of the city! but you are not. there is plenty of room. ok now that i have had my whinge the place is quiet and enjoyable. the breakfast and happy hour is excellent. we were there when it was quite cool but the pool and spa was very well heated... in the cool night you could see the steam come off the pool. the staff were always friendly and helpful great loacation for shopping and restaurants.',happy
id26949,' loved the location very comfortable great amenties good for business or vacation near theatres and restaurants nice pool sauna steam...',happy
id26950,' one block from capitol south metro stop and many restaurants. clean room with mini-fridge microwave and dishes. very helpful and friendly employees. small bathroom but nicely appointed. ok breakfast. great neighborhood: quiet shady pleasant. comfortable bed. we would definitely stay here again.',happy
id26951,' i went here with my husband for a holiday weekend get-away and feel confident in saying this is probably one of the nicest hotels in san diego. the hotel was nice from every aspect. the service was great (we asked for a dvd player and they were able to accommodate) the beds were comfortable and i enjoyed the modern decor. the location had easy walking access to buses (to beaches) mall shopping and many restaurants (gas lamp district). i would say the only downside to the hotel is that there are many vagrants and homeless directly in front of the hotel but i dont think you can help that in san diego.',happy
id26952,' great location! great amenities! wonderful and friendly staff! discount parking! free internet! complementary wine and cheese complementary continental breakfast and free all day cookies danish fruit espresso latte and cappuccino. what more could you ask for!!!!!',happy
id26953,' we got to the hotel very late - around midnight..so didnt see very much because we were all really tired. around -am in the morning we got woken up by builders who did some works on the building. no one advised us the day before that building works are going on...anyway ..we were also facing the front which is a really busy road. we basically didnt sleep once we woke up. right after breakfast we discovered a big roach in our room. ( i ve never seen anything like that before to be honest!) i went down to the front desk and asked to be moved which they did right away. second night was much much better. bigger room facing the back. still loud but ok. location isnt great. you definatly need a car or taxis to get somewhere.',not_happy
id26954,' spent one night at the marriott union square and while the location was perfect the room was very small and not what you would expect from a marriott. the bathroom consisted of a very tiny sink placed into a wooden pedastal with little room around the sink for bathroom toiletries. a plywood wooden box was created to hide the down drain on the sink. i think when marriotts bought the property from crown plaza they took a suite and split it into - rooms and used an expanded closet for the bathroom. for $---.-- a night i was a bit disappointed. smallness aside the room was very clean new carpets and paint very comfortable bed but the towel have seen better days. and while the cost of parking in sfo is quite expensive we were surprised at the $--.-- valet price tag for one night. im not sure i would return as there are - other marriotts in sfo to chose from jw being one of them.',happy
id26955,' i stayed at the hotel for a business trip and was not disappointed. the tv quit working in my room and they quickly gave me a new room and ----- points for the inconvience. the small bistro was good and a nice break at the end of the day.',happy
id26956,' rooms are so functional and comfortable- dare i say - feng shue - cant spell it so probably not! coffee snacks etc available all day along with great advise! i loved how comfortable everyone made us - no problem with my extra trips to the expresso machine snacks etc. great sun room -- location is unbelievable! we visited everything --without a car - cab etc we will be back --- if theyll have us - of course xoxoxoxox hope you see this!',happy
id26957,' a friend and i went for vacation and partly business to nyc in march. our stay at comfort inn - manhattan was extremely pleasant and in such a great location. macy is and the empire state building are each about a block away. times square is in walking distance of about - blocks...couldnt ask for a more satisfying location. though the hotel is dated we found the room to be clean overall. the staff was professional and friendly. our bellman matthew was so courteous and helpful...treated us as if we were so special. :) i am looking forward to another trip to ny and staying here again. :)',happy
id26958,' new york is at its most beautiful during december and so is the wonderful waldorf! the lobby looked so welcoming and breathtaking at the same time. the hotel is a busy one but the service is first rate and so is the hospitality. we used the plus - fitness center daily and there was only a $-- charge per room for the four day stay. at other prime hotels it can be $-- per day per guest. the food and drink was great room service provided snappy service bellmen and doormen were gracious. the location of this grande dame is hard to beat... very near rockefeller center saks and the best restaurants in town. broadway is just a -- minute stroll away - one of the most enjoyable things about the big city. enjoy!',happy
id26959,' i stayed with friends at the tribeca grand from june ----. we stayed in a one bedroom suite. the size of the room was nice for a room in manhattan. the room wasnt as nice as i thought it would be. there were rips in the carpet. only one outlet to plug in the iron and you had to crawl under a table to access it. there was a mac computer but the mouse didnt work well and the internet was very poor. the bathroom looked like an oversized airplane bathroom not very impressive. and the bathroom was quite small. the light switch in the bedroom didnt work which led to us stumbling in the dark and bumping into furniture to find small lights by the bed which didnt illuminate the room well. we called for ice and glasses and it took about - hours before we even received that. the interesting part was that even though it took - hours to get ice sent to the room the security guard came in no time to tell us we were being too loud and we all had to retreat to the bedroom and try and whisper. this is definitely not a hotel that caters to the young and fun. the subway is close by and cabs are easily accessible as well as great restaurants. but i wouldnt stay here again.',not_happy
id26960,' i stayed here for five nights during a hot spell of high---s weather in august. everything was perfect -- not a thing i would find fault with. this building is the old city hall annex built in ---- and converted into a hotel in ----. it is in the heart of the center city area across the street from city hall. the ground floor has been tastefully renovated in a historically authentic way. it appears that the upper floors were gutted down to the steel framework so once youre on an upper floor there is absolutely nothing to suggest how old the building actually is. i like to keep the room cool and the marriotts seem to have better a-c than most hotels. it was in the high --s outside yet i was able to reduce the room temperature to a delightful (to me) -- degrees. there is no on-premise parking only valet parking. all of the staff seemed to be conscientious with a positive attitude. this courtyard seemed to have a far quieter more intimate atmosphere than the regular marriott nearby. there are three marriotts side by side -- this courtyard a marriott residence inn and a regular marriott. the restaurant-bar in this courtyard closes at --pm but it is easy to go to the regular marriott hotel where the bar closes at midnight. a helpful hint -- if you go out the back door of the courtyard the regular marriott is corner-to-corner adjacent to the courtyard. at night this might be a more comfortable way of walking from one hotel to the other than having to negotiate the numerous panhandlers and suspicious loiterers on the sidewalk of market street. speaking of which... philadelphia is center city seems like a dodgey area after dark. this is not the sort of place where a visitor goes for a late evening stroll just for the heck of it.',happy
id26961,' from the smiling faces of the valets at the door to the attendants at check-in everyone seems determined to be on the top of their game at all times. they make you feel truly welcomed and comfortable asking for any help needed. beautiful immaculate hotel peaceful oasis after a tiring day and the most amazing rooftop bar to watch sunset games at petco park or just to escape the cares of earth. bar none the best fire pit ever--must have been eight feet in diameter!! loved it so much we joined marriott is program because we feel they can be counted on for consistency and top quality hospitality in an industry that too often forgets that is their business.',happy
id26962,' my husband and i spent our -th anniversary at the james hotel. we stayed in a loft suite. the room was very nice. the bed was comfortable. the ammenities were good. the fitness center was very well equipped. i had a massage on site which is a nice perk. we were across the street from trader joes which allowed us to stock up on snacks. one of the best things about the james is the david burke prime house restaurant. it is one of the best steakhouses ive ever been too. great food and great service. they made our anniversary special. we liked our experience so much that i planned a team outing in chicago and had my entire team stay at the james hotel. they loved it. i got a great rate. and got to stay in a loft suite again!',happy
id26963,' i stayed at library hotel this past sunday night and i was very pleased with the experienced. i actually live in brooklyn so i wasnt exactly coming in from out-of-town. what i wanted was a one-night stay in manhattan in order to recharge my batteries. i work long hours often from home and when i actually have a day off i find myself drifting back towards my desk to work. as such i literally needed to get out of my own home in order to get some rest and peace. i chose library hotel based in part on what i read on tripadvisor and i got the recharge that i needed. the hotel is very nicely done. it is modern but not in an in-your-face kind of way. the staffers i encountered were exceptionally nice and helpful. my room (including bathroom) and all the common areas were spotless. the wine & cheese reception was a nice touch. i slept in and didnt partake in the breakfast. the --th floor bar was closed because it was sunday (as was room service which is fine because i know the restaurant and im not impressed by it) but you could lounge up in the bar area if you wanted and it looked like a fine place to enjoy a cocktail. i got a pretty fair rate directly through the hotel because it was a sunday and this is a rather slow time of year. the only drawbacks i could see is that the rooms are small. i stayed in a junior king suite and it was easily the smallest suite ive ever stayed in. i however knew this going in so i wasnt very concerned and the room itself was fine. the bed was incredibly comfortable and the shower pressure was excellent. the bathtub was not huge but im a big man and i fit in it without a problem. here is who i think would absolutely love library hotel: bookworms (obviously); travelers who prefer a boutique hotel experience versus a high-end chain; travelers looking for a quiet alternative to other mid-town locations; and people who enjoy staying in at night at least once during their stay (the common spaces dvd library stacks of books etc. provide plenty of free entertainment plus there is the nice lounge upstairs). i probably wouldnt stay at library hotel again but that is because i live here and the next time i vacation in manhattan ill look for something higher up the luxury scale and with more amenities (a bigger room being the biggest thing). however i will and have already recommend it to my friends who come for a visit and want to stay somewhere nice a little bit different and in a good location. library hotel gets high marks and their rating on tripadvisor is well-deserved.',happy
id26964,' we opted for a suite as we have a - yr old and a - month old. having the other room to put the crib in for the infant to go to bed as the rest of us retired to the bedroom was wonderful. very nice room would for sure stay there again. good location to get to pretty much everything. we visited friends in pacific beach and went to legoland.',happy
id26965,' and in this case it is not the nightly rate. it is the price of lack of warmth lack of help and mimimalist design that borders on austerity. i chose this hotel because it has very competitive rates when considering other mid-town hotels. it was also close to an event i was attending. there are other good things worth mentioning: cool adjustable mood lighting in the rooms and an amazing shower that has multiple heads that you can position to shower you high and low. so what is my problem? we were greeted by a desk person who was clearly having a few rough moments. when i put my garment bag on the counter i was coldly informed that i was blocking the computer screen. after we were assigned a room we wandered around looking for the elevators. we finally found them and took them to the -th floor where we could not find our room number. we walked around the small hallways trying to figure out whether we were on candid camera. we decided to return to the ground floor where the desk attendant was struggling with a large family so we looked around and found another bank of elevators designated for room numbers that contained our room. would it have been so hard to point in the direction of the correct elevators? i think not. the room was clean but very dark. someone had sprayed a scent of some sort on the bed linens that was overpowering. decoration was so very minimal - it left me cold. the bed wasnt the most comfortable but not the worst. would i return? most likely not despite all the positives.',happy
id26966,' we stayed at the crowne plaza in mid november and had a room that was really noisy with the jets landing from - in the morning till after midnight. we asked for a quieter room and they shifted us but it was still noisy. theyre doing renovations so the sauna i had been looking forward to was closed. the gym was closed too and they offered us a discounted rate at the next door gym - that seemed penny pinching when they charged us for something we should get free. overall it was disappointing since wed had a fabulous stay at the nearby hilton for a cheaper price.',not_happy
id26967,' my wife and i spent one night so that we could catch an early morning flight. the room was good the breakfast was good - but the tv channels were a bit fuzzy in our room. we booked via priceline for a very low price - $ --. the desk staff were very helpful. well worth it.',happy
id26968,' rooms: large for ny standards. oriental themed with little asian finishings here and there. bath room was standard nothing spesh about it. had a king size bed huge but rather hard. took some time to adjust. lovely bath robes and a nice big flat screen tv. cleanliness: rooms kept very well everyday. towels are replaced everyday. location: basically this hotel is riding on the location. w-o it im sure the stars would dramatically drop on its ratings. best location ever! right in the heart of times square. able to see all the action and drama of it all but at the same time it was still quiet therefore i managed to get some sleep without noise interruptions. service: nill. apart from check in and bell boys loading and off loading our luggages nothing really spesh about this hotel that stands out! overall: would only stay back here if i need to be in times sq the next time im in ny-highly doubt it though as it doesnt take long to travel anyone in manhattan to times sq.',not_happy
id26969,' if you want tranquility paradise point provides! there are individual bunglalows which offers plenty of privacy and no noise from guests above or below you. the location is ideal-you can walk to sea world and there are - restaurants on site. very tropical-almost hawaiian. at night tiki torches are lit and almost every imaginable palm grows here. koi ponds with quaint bridges and pitcuresque fountains. the staff is extremely helpful and polite. i am a travel agent by trade and would recommend this to anyone-from families to couples.',happy
id26970,' hotel is a great deal- especially when you book far in advance. unfortunately dont expect your room to be there if you are coming in late at night. we arrived at --:--pm and were told that they had given our - rooms away because they couldnt charge our card. - hours later and on the phone with credit card company who was telling us that we had been charged for the rooms that night we had the night desk person offer us - rooms at - times the rate we booked. we had to walk around times square and find a small hotel for the night and had to come back the next day to deal with the manager. not a good way to start your trip! once the manager cleared everything up and apologized (we were still out an extra $---) things seemed to be looking up. on our -nd night there my friend caught one of the desk people going into our room to look for tape - we had not been told or called and so he went in and watched them while they moved a couple of things around and left. as much as it was a great deal initially sometimes it is true that you get what you pay for.',not_happy
id26971,' i was very disappointed with my stay at this hotel. i was expecting so much more from the pictures and video and price of this so called - star hotel. the public areas were wonderful but the room had a lot to be desired for. there also seemed to be added charges that were not agreed upon which after some time talking to management was taken care of. i def will not stay here again the breakfast that was delivered to room also had a lot to be desired and was very pricey. the fitness room was nice but the pool very small.',not_happy
id26972,' on entering this hotel you are instantly struck by the difference to other more corporate hotels. the look and feel is a little eccentric and the service from the staff is excellent. the rooms are very large and there are special themed rooms for selection if you so desire. even though i used this hotel on abusiness trip it was refreshing to experience a hotel with a real difference without having to pay ridiculous prices. its reasonably priced and well located in uptown dallas.',happy
id26973,' i travel to nyc frequently and always look to see if the warwick has a good rate. if they do it is my first choice. i love the rooms the location and the staff are always helpful. definitely in walking distance of theater and central park. i always use the little market around the corner on -th avenue. they make great sandwiches and scrumptious desserts!',happy
id26974,' just returned from a five night stay at the chancellor and loved this charming hotel! although we arrived early our room was ready for us which was really appreciated. we got the room we had asked for on a higher floor with a view of union square. the anniversary gift of champagne and a picture frame were lovely. the rooms are on the smallish side as previous posters have mentioned but not uncomfortably so. the bed is one of the most comfortable i have ever slept in and the pillow menu is a nice touch. there was no problem at all with the lack of air conditioning even though there was a heatwave when we were there. the staff at the hotel are first class. very friendly and helpful and the management can certainly be proud of them! we ate breakfast at luques a few mornings. the portions were generous and the food good. the complimentary coffee tea and cookies available at the lobby were also a nice touch. we enjoyed our stay at the chancellor and would love to return some day!',happy
id26975,' stayed here for only - night in february but will definately be staying here again in the future. i have stayed all over the greater houston area over the last couple years and i have finally found my home. location location location....can jump right onto -- north tons of restaurants within a very short drive...goode seafood is just down the street. the room was in very good shape..the workout room needs improvement only had - treadmills and - elyptical..had a small selection of dumbells...wasnt there long enough to know if there are any running trails close by....but i suspect not.',happy
id26976,' the hotel is located in the finanical district of nyc. i enjoyed my stay and felt safe in the area. i booked the room on priceline with a --th floor view of the city buildings and more building what can you say its new york. overall i really enjoyed my stay at club quarters midtown.',not_happy
id26977,' no heat in the room! no service! no help! never again! pay for interent? who pays for that anymore?',not_happy
id26978,' this was a great place to stay in san fran. we go to the city a lot and usually find something on hotwire for somewhere around $--- and then end up paying for parking. this place offered free parking. it saved us a ton of money and the price for the room was under $---. the reception area is cute and the - guys who run it are super helpful. the room was clean comfortable beds and the even through in a roll-a-way for free! the bathroom was great even the shower which for me is a deal breaker. the left a free bottle of wine with a personalized note in our room and chocolates which my -- year old son loved. it is an easy walk to bart of muni. there is a fantastic bar at the hotel. it is a bit loud in the evening but the have a quiet policy and at the stroke of midnight it was super quiet. if you stay in union square you get woken up every -- minutes for sirens so this was great! the pool is heated...and so clean! so worth it i dont think we will stay anywhere else again!',happy
id26979,' the website makes this hotel seem like a two-star hotel but it is nice. we had a queen room on second floor w-o air conditioning in july. we though it would be hot but the room was fine. closed windows kept out the traffic noise. no car is no problem. staff is busy and helpful. rooftop view is a real plus. print boarding passes and ck email in the business center. lots of restaurants within walking distance not far from the monorail and pike pl market is a bit far yet walkable. we went on savor seattle food tour and enjoyed it. i took off one star for the busy street in front.',happy
id26980,' for us this was a home away from home and we would readily stay there again. the staff was very very helpful in coordinating our check-in and check-out since the logistics are always difficult when travelling with young children. we stayed in room --- - two bedroom suite (upgraded from - bedroom). my wife was in for a tradeshow and i was mr. mom. we were travelling with a one-month-old baby and a -.- y-o toddler -so the suite aspect was very appealing to us. the small refrigerator and microwave came in handy. we didnt use the stove since there were no tools - pots pans readily available but perhaps you can ask for these. this is not a traditional hotel so do not expect a large staff or big lobby or workout room or pool or concierge etc. but i think the trade-offs are well worth it. of course we can only comment on the room we stated in (---) which was just so comfortable and inviting. we were to have a deck off the living area although the rain kept us from really taking advantage of it. the beds were very comforatable... basically everything feels very new and solid. there were flatscreens in both bedrooms and the living area. this room was in the back of the hotel and we were not disturbed by any noises. the internet connection was solid (we used the provided ethernet connection). overall this was the perfect place for our --day stay in ny. john and colin in particular were very helpful and we owe them our gratitude. the other staff were pleasant too but we leaned on john a bit to assist with moving luggage etc and he came through. we usually stay with friends when visiting ny but now we have another great option - the french quarters.',happy
id26981,' the hotel was quite adequate; what you would expect for a holiday inn. the best reason to stay is the caribbean cove water park. since attendance is limited to those at the hotel that can pay the rather hefty rate the lines for the water slides were not terribly long. there were three slides one of which requires an inner tube. the tube ride is impressively fast. the fully enclosed and dark body slides were also fast but the blue one was rougher. many lifeguards but the rules were inconsistently enforced. great area for the little kids. the lazy river was nice but some areas were lazy enough to require you to paddle. only complaint was the air temperature was much to chilly.',happy
id26982,' i had the opportunity to travel to dc on business and stayed at the marriott near the convention centre. short - block walk to the reagan building. it was a real plus having the gordon beirsch company restaurant attached. great place for business dinner and drinks. my room was nicely decorate comfortable accessable lighting the bed was cozy and comfy with clean crisp sheets and the bathroom was recently renovated. tons of restaurants nearby. i did not take advantage of their business center but it is located right off of the main strip. we received a nice and helpful reception at the front desk. i may not be able to afford it all the time but it was great place to stay in dc for a night or two on business.',happy
id26983,' it was an okay hotel i wouldnt recommend it to anyone though upon arriving to the hotel we checked in then we went up to our room and took our stuff up with us our room wasnt the right kind of suite we reserved but it was okay you could tell the rooms werent cleaned very well and the hallways smelled like stale smoke so did our room the breakfast was very good though.....the pool was open and was very nice......the staff wasnt very friendly!! also we found condom rappers under the beds.... yuck!!!! but if your wanting somewhere to just sleep and relax this an okay place to do it.',not_happy
id26984,' we stayed in room --- from ---- to -------. the hotel is in a good central denver location four blocks from the --th st. mall in a nice neighborhood. it is an older hotel but well maintained with a nice feel. the staff was laid back but courteous. hopefully our experience was a one off . our room was well done but reeked of cigarettes. this was quite funny in that the front desk made me sign a $--- reimbursement paper at check in to make sure we were aware of the room smoking liability. they finally came and cleaned the room of smoke smell the last day we were there. the third night we were there there was an ongoing all night party in our hallway. doors slamming and people yelling kept us awake most of the night. in the morning i had to notify the front desk to send people to clean up the broken glass in the hallway in front of our room. lastly and please feel free to chuckle the first morning we visited the hotel restaurant (randolph is) for breakfast. we were seated at a table. upon sitting a couple of seconds later i could feel the bottom of my pants getting soaking wet through to my buns (you can laugh here). i was a bit upset as who knows what evil effluent is sitting on a chair seat. i left my wife went upstairs and changed and brought the pants back in a laundry bag. to the staffs credit they did clean the pants at no charge and comp our breakfast. still the experience we had at this hotel was certainly not - star.',not_happy
id26985,' im not saying this hotel is a - star it is a regular marriott. but the great value is it is defining quality. we only stayed one night but we would definitely use this hotel again anytime we need to stay in austin. it was quiet which is a huge plus for me since i cant fall asleep with any noise. the bedding was also great. the shuttle that goes until --pm was an awesome (and free) way to get downtown on a saturday night. make sure to tip the driver for the service though!',happy
id26986,' i have been struggling for two weeks now trying to get a refund for the money that i was overcharged. the hotel manager will not help. the customer care specialist will not help. basically he told me to go away and he will not help me anymore. i reserved a room for two nights at the ramada. i drove down from dallas and went directly to sea world. i enjoyed my whole day at sea world and then went to check in at the ramada. the clerk pulled up my reservation and booked me in. the room was fine everything was fine. when i got home i noticed that i had been charged a fee for $--- for my two nights of stay and another charge for $---. i called the manager and he told me that the $--- was for a no show fee. i showed up and stayed two nights. paid for two nights. how can i be charged a no show fee? bottom line. no one cares. no one will help anymore. i am extremely disappointed in ramada and their customer care department. i will never stay at a ramada hotel again. what was supposed to be a convenient low-cost fun weekend trip to sea world turned out to be a nightmare. i have now paid almost $--- to stay in a crappy low-budget motel. i should have spent my money on a nicer hotel with a more professional customer care department. the hotel itself is just fine. but i would pay cash if youre staying there. or else be prepared to be ripped off and taken advantage of. youve been warned.',not_happy
id26987,' last minute on-line reservation ... staff made us feel welcomed prompt & efficient service immaculate & comfortable suite and as always fabulous breakfast to start our day. we have two older large rescue dogs which were also welcome ... laquinta is always our first choice!',happy
id26988,' i stayed for five nights in a very clean room but run down. i had to unscrew the light build to turn off the light at bedside. room service excellent but $-.-- service charge plus --% tip was ridiculous. bathroom is small. the hotel seems to be full with european travelers and not so many americans. hotel is centrally located which is a plus. i would stay here again but it would strictly be price driven.',not_happy
id26989,' this hotel is a jewel in nyc. all of the employees were the friendliest ever; even considering that were from the south. the room was large and the decor was very nice. location cant be beat for being close to the theatre transportation shopping dining. i will definitely stay here on my next trip. the price was very competetive and affordable even for memorial day week-end.',happy
id26990,' great place to stay in downtown memphis. only -- to -- min. walk to beale street. safe to walk though you may wish to use the trolley which is behind the hotel and runs adjacent to n. front st. main street very pleasant walk with trolley cars and horse and carriage rides if you want. great restaurants in main st so dont be in a hurry to eat on beale street. have a few drinks listen to the band but the food tends to be loaded with carbohydrates. ten minute drive to graceland and sun studio is. hotel is clean and comfortable with helpful staff. choice of city or river facing rooms. if you get a chance the view from a --th floor river facing room is spectacular. panoramic view of the mississippi mud island and the desoto bridge. nice large swimming pool on the ninth floor with a great view. tables chairs and lounges and great to sit out in the evening if not the winter months. convenient underground car park which i believe is around $--$-- a day(check). hot filling breakfast sausage bacon eggs gravy and biscuits as well as continental fare fruit and such. tends to get a little busy at breakfast time so choose the most convenient. all in all a great place to stay at a very fair price (we paid --- ) for a large comfortable clean room with a king bed.',happy
id26991,' we stayed at the baltimore hilton as a last minute nye getaway. hotwire rates the hotel as - stars and i would agree with that on all accounts except for the room itself. it was a very standard room. as a hilton and - stars i expected a bit more out of the room. no bathrobes no refrigerator no water and just standard fixtures in the bathroom. this was the first time i was disappointed in a - star deal from hotwire. that being said the customer service was excellent. check in was quick and there was plenty of staff to answer questions and point us in the right direction. we did not eat there but did grab a quick drink at the lobby bar and everything there was - star. a bit farther from the inner harbor than i hoped but we didnt mind the walk. parking is pricey. twenty eight dollars for - hours up to -- hours but probably in line with the other hotels. if your going for a convention by all means stay here. if you there to sight see and want - star accomodations shop around.',happy
id26992,' hotel is nice with new remodel rooms and lobby looks good and staff is friendly. nice hotel to stay.',happy
id26993,' for those of you traveling to nyc on a budget hotel -- is a great value. it is rates are like ------- per night and you wont find anything cheaper in nyc with the same location and cleanliness. there is only one elevator and stairs and the elevator is old school with a gate that you have to pull shut before getting shuttled between floors. needless to say the old elevator is very slow and the wait might take a while depending on if it is busy during that time of day. the bathrooms are shared there is - per floor. although this may turn some people off all of the times ive used the bathroom it was recently cleaned. i think the maids-janitors come around very often and if the bathroom looks like someone used it they tidy it up right away. the rooms are tiny it is either a full or queen bed with maybe --- ft or walking room on either side. there is also an a-c tv and sink in each room. basic. no frills. the location is great when i was there july ---- there was a new take out sushi-bento box-japanese fast food place right across the street which was awesome for those quick food runs!',happy
id26994,' i booked this hotel for a weekend featuring a downtown wedding in austin. i was worried the hotel would be too far but it really wasnt - -- minutes to downtown sometimes a bit longer with traffic but never an issue and right off the highway. the hotel was perfectly clean and modern and had great amenities for the star level - decent gym coffee in the mornings nice pool (but it is indoor) and my car was not burglarized even though i parked it there for four days. the staff was incredibly nice and accomodating with directions information etc.',happy
id26995,' like a previous reviewer we arrived at this hotel by accident rather than by design during the travel disruption caused by the volcano. we spent our last night in nyc here before ( eventually ) getting our flight home ( our previous - flights were cancelled). we were very pleasantly surprised by the hotel experience. location: great..very close to central park. rooms: not luxurious but very clean & plenty of space. public areas: plenty of seating nice bar. staff: very helpful & attentive. i couldnt really fault it & the price wasnt too bad either. we would definitely use this hotel again.',happy
id26996,' i was impressed by the attention to detail that the staff provided to me during my business trip to seattle. i usually stay at hiltons and marriots and preferred this property over any of the marriots in seattle. the workout center was located in a convenient place and the staff at the lounge bar were extremely pleasant. i will be booking again and again when i am on business travel to seattle.',happy
id26997,' stayed for - nights. very nice room with unusually high ceilings! hotel ideal location has bart train station at door step if you like < -minute walk to union square. wifi free in lobby only (request password). only complaint would be that walls are a little thin and loud conversations can be heard as muffled noise (or roudy kids heard!). would gladly stay again',happy
id26998,' stayed at the grand hyatt for two night at the end of my easter vacation in the us. the location of the hotel is great and it is a short walk to the different attractions in dc. we had a standard room with a king bed. both the room and bathroom was nice and clean. the people at the front desk was kind and helpfull. do mind that parking is a bit expensive here that also applies for the wireless internet. my only negative experience this stay was that some of the people working in the resturant where breakfast was served was rude!',happy
id26999,' my original review was for january ----... i had wanted to go up to sf for a couple days but was tentative of commiting to the purchase a hotel room due to the threat of a bart strike...getting into the city would of been very problematic. (see parking tip) now since my trip was last minute (no strike but i was told many bay area people took that monday off because they expected horrible traffic issues) i was having issues making a sf purchase on priceline with the usual hotels i like. usually i try to pay between ------ = taxes.. i tried the parc -- site which has a room for ---ish a night without taxes. i kept clicking around for specials on their site. i found a non-refundable special for the same room for --- a night (two nights with taxes was ---...perfect!!). the hotel is close to the powell station...i knew it was safe clean and though very large doesnt feel so which is why i liked it the last time i visited. my biggest issue my last visit was the lack of consistent internet...i actually called parc -- to ask them if it was more stable. they said they thought so. they also mentioned that the internet cafe around the corner i mentioned in my last review is closed for - months of remodeling ( fyi) the hotel has done a remodel since i visited last. check in is now in a much more modern area on the second floor. they let me check in early at --pm which was pleasant since i had been driving from la and on thr bart for -- min . the lobby was full of people but not a long wait. originally they were going to put me in a --th floor room but i asked my receptionist if they had anything with a view..she upgraded me to the --th floor which was very appreciated by me.sometimes being pleasant asking with a smile makes a difference...alsotheir new lobby-close by bar area welcomed the new york mets...i heard this is a hotel for a lot of the teams... my room was as i remembered big bathroom with a cimfy bed i did like that they no longer used lather for products which i though were sucky on my last stay. the internet was $--.-- a day but worked perfectly. they had both wireless and plug in. i was very happy! area comparision: since i know the city better this time around i can confidently tell you that this location is way better then the union hilton and hotel nikko. though they are only a block away sometimes you can feel it in a city such as sf. plus both those hotels looked sooo busy. **parking tip: go to the bart site buy an extended parking permit ($- a daynot -- hours) then take the bart into the city. parking in sf can be ----- a day depending on the area. - days of parking (--) + a roundtrip from pleasanton (--.--) was = $-- bucks... also if it is a three day weekend that monday parking is free! ***dining. hotel is super close to a subway walgreens (buy water) coldstone pizza place within a block. there is a nearby chinese resturant. my fave is puccini & pinetti off ellis and cyril magnin..great hour ($- champagene but not boozy.',happy
id27000,' after walking around with a friend who lives outside of the city and the two friends i went with we decided to head back to our room. after a while of just sitting around at about - am he decided to go home to get some sleep before he had to come back the next morning to be our tour guide again. it was just us three girls in the room. one friend slept on one bed and i shared with the other. i slept with my head at the foot end of the bed so i could see the front door clearly. after being asleep for maybe an hour i heard a slight noise coming from the door and somehow it woke me up. i lifted my head and a man was peeking his head in. with only a lap top light in the room it was hard to tell what was going on not to mention me being half asleep. i thought it might have been my friend coming back to stay with us because he missed his train. so i said is that you? the man stood there and looked at me for about -- seconds then he crept into the bathroom. i sat up and said quietly there is someone in the room you guys. the girl i was in the bed with got up and said something. the friend in the other bed woke up and thought i was just hearing things so she got up to look in the bathroom. she saw him and immediately started screaming which started a chain reaction of screaming girls. we thought maybe someone would hear us and bust in to save us. he just sat in the bathroom. one of the girls went to call --- and tried to turn on the lamp by the beds... it didnt work. we just dialed - to get the front desk. when someone finally answered my friend said theres someone in our room we need help. she was told to hold on and while she was on hold she heard the person who answered say guess who it is. it took them at least -- minutes to send someone from security up to the room. after about - minutes my other friend used her cell phone to call nypd. they got there just before the hotel is security arrived at our door. somewhere in between all this the guy who snuck into the room snuck back out. the man from security who was a little creepy-looking seemed to have an attitude with us because we called the cops. so the real cops left and the man from security took us up to a different room going through some back elevators that were really creepy. the security man was asking us questions about the person and they decided it was probably housekeeping. excuse me? i didnt know housekeeping just walked into peoples rooms and had afros and wore neon orange t-shirts and jeans for uniforms! and apparently the same thing had happened the night before because the lock on the door was broken! we had to call my friend to come back and stay in the new room with us because we were still so shooken up. needless to say we were not charged for the night. we spent the rest of our nights with the friend who lives nearby. i was so scared the rest of our trip. i must have only got about - hours of sleep the entire time. so the location and prices are really good but it is not worth it. who knows what would have happened had i not been woken up by the door?',not_happy
id27001,' we had a wonderful weekend at the omni. the location is superb right in the heart of the historic district. we took advantage of a package that gave us money for dining at some great local restaurants and included breakfast and valet parking. the hotel has been recently refurbished and looks great. we will definitely be back.',happy
id27002,' when we booked they asked me what floor we wanted to be on and our proximity to the elevator. i said near the top floor and close to the elevator so of course they put us on the ground floor (which is actually a floor below lobby level) and as far as possible from the elevators. the rooms were small and our only view was of the wheels of the buses in the parking lot. the staff was ok. the price was reasonable. overall i would only stay there if you had a short overnight layover at lax',not_happy
id27003,' just wanted to say thank you to jamar chapman for excellent customer service. wanted to order an item that was not on the dinner menu at the restaurant downstairs. jamar went above and beyond to have the food item made for me. shuttle service there has improved a ---% as well thanks to rigo. wonderful job.',happy
id27004,' when researching new york hotels we realised how expensive they all were. hotel --- seemed to be a good compromise. it took a couple of days to grow on us but it proved to be a good place to stay. its big plus is the location - just a few blocks from times square and lots of underground stations nearby. nowhere takes long to get to. we always felt safe walking home even quite late at night. the room was very well equipped with ipod docking a huge tele big bed and clean en-suite. the decorations are quite minimal and when we first arrived it seemed run-down rather than modern but we grew to like it! staff were consistently helpful and friendly and the free internet access in the lobby was a big bonus for us. breakfast was simple but more than adequate and we were pleased to be able to have this in the hotel rather than find somewhere every day. we requested a room facing the courtyard to minimise noise - which worked in terms of street noise but failed in terms of noise of other guests as we were on the ground floor. not the other guests fault it is very difficult to walk past quietly due to noisy floors. we got used to this though and it wasnt a big issue. food-wise we would highly recommend -th napkin and especially shake shack both - mins walk. a recommended hotel and a change from big chains.',happy
id27005,' as someone who is loyal to a hotel chain-program you come to expect that they return the favor from time to time this was not the case at this property. i was intown for a business conference and had made my reservation well in advance. as a platnium guest i arrived and to find that they were going to assign me to a lower floor which was almost street level and very noisy. i inquired about an upgrade and was told none available. i asked to speak to a manager who arrived and did find me a better standard room on a higher floor and a corner room but still no upgrade. the room was okay but not worth $--- a night ! the manager sensed i was unhappy and offered a $-- dining credit which was a plus but i was in town for - nights and the room really was not acceptable and i had to accept a double bed room vs the usual confirmed king bed. i wrote marriott to complain and got the usual standard reply back which is why i dont recommend this property to anyone .....espcially frequent marriott guests!',not_happy
id27006,' i stayed at this hotel for - days and it was such a great experience. the breakfast was very thoughtful with healthy choices. newspaper awaited me every morning the folks that worked down stairs were very friendly and helpful. they wear these cool hats that make the hotel a place you cant forget. if you do decide to stay at this hotel look for a guy name greg he was great a ton of help to me and my girlfriend.',happy
id27007,' this is a good hotel for people that do not need many frills but want to be close to downtown and at an affordable price. several extras are complementary such as wifi breakfast gym and pool. bus stop #- is in front of the hotel and the drive from logan takes less than -- minutes. unfortunately it is quite noisy however one cannot have everything ... in the middle of boston !',not_happy
id27008,' no complaints about the hojo is staff. reception was pleasant. all my requests were accomidated. breakfast was nice but all carbs. i had one of the back rooms: it was pleasantly large with a room fridge and microwave. know that this is an older facility that shows it is age with noticable repairs in lieu of upgrades. it was like staying at your great aunt is house whose failing vision doesnt see allow her to see the dust grime and how the sheets need more than a good bleaching. but she did make the bed nicely and work hard to welcome you. the air- heat could have worked better. the interior pool looked wonderful and lush. though the property is surrounded on - sides by a large wrought iron fencing it backs up to a neighborhood that looked fine. i felt comfortable in the immediate area.',not_happy
id27009,' we live in ny and travel a lot. so staying in a hotel is very habitual for us. we saw good great and bad ones. this is our worst experience. we had to stay there because our meeting was arranged in this hotel but we promissed ourselves that nothing that has name westin will ever appear on our inteniary ever again. we had very intensive work schedule. the breaks were only one hour long. the administration of the only restaurant knew they need more staff to handle the crawd. instead they chose to tell people to eat elsewhere. that was unpleasant. the front desk sent very important package that came for us back saying we are not there even though we came to check constantly. we werent given an invoice when checked out. when we came home we and checked the card statement we found out that we were overcharged. no one returned our phone calls.the issue is not resolved. that was the worst posible stay. stay any place else but here. the rooms are so worn out. cant forgive myself for getting into such a mess.',not_happy
id27010,' booked through priceline a day or two before for $-- on a sunday night. arrived early in the afternoon and were given a high floor with a nice view as the concierge levels were sold out. very helpful staff and the lady checking us in tried to upgrade us due to my marriott status even though she knew we booked through priceline. room was nice and clean. i realized a day or two later that i had left my charger in my room. while housekeeping couldnt find it the head of that dept (joann) offered to let me come by the hotel and look through the other chargers that were never claimed as we were still in town due to bad weather cancelling our flight back to dallas. one other thing of note each day there is a water dispenser placed near the check-in counter. each day it has something different added to it for flavoring. we tried orange lemon and orange with mint while we were in town. i must recommend the orange w- mint!',happy
id27011,' just got back from a weekend trip (fri thru mon) to new york where a friend an i stayed at the mansfield hotel. we were in the city with others from our university to celebrate social work day at the united nations. the mansfield is a small boutique hotel with all the charm of the art deco movement. we each had our own rooms which were small but clean and allowed plenty of space for - person. we each got a very good rate from one of the discount booking site which made it as affordable as anything we could locally in the chicago area. it was about --- the price that some of our other friends were paying at other hotels and only about $-- more than those who booked over in new jersey. location: the hotel was centrally located just - blocks from times square and grand central station making it an easy walk to most things. comfort: the bed was comfortable with both feather and down pillows. the bathroom was small and the lighting very poor for putting on make-up. air conditioning is window air but was okay with me because i have that in my bedroom at home. food-services: the hotel offers room service but it is quite expensive. as is the food and drinks down in the m bar. (i.e. yogurt-granola and fruit = $--; coffee $-). a martini will run $--.-- and a glass of wine is $--. while i didnt take advantage of the free coffee in the library i so enjoyed the welcoming aroma each time we entered the hotel. we did find other places nearby that were more reasonable but overall new york is very expensive by midwest standards. staff: concierge robert was very helpful. someone is always available to help with bags or hail a cab which are generally plentiful except after shows let out or it is raining. overall i have given the hotel a very good rating because it more than adequately met my travel needs for my purposes in being in the city. if you are looking for posh and elegant surroundings then this is probably not the place for you. but if you are looking for a nice place within walking distance of the theatre district or shopping opportunities then i would say this is a great value.',happy
id27012,' just returned from three days in the big apple. the broadway at times square was the perfect spot for us. just one block from times square two blocks from the subway and short walking distance from theatres and good restaurants. our room was clean the bed comfortable and the free breakfast was more than adequate for a quick start to the day. our aaa discount made it all the better. we will return.',happy
id27013,' agree with hirokop--. the public spaces are fun and the staff are very nice and attentive but the rooms are tiny (like most old hotels) and are very much in need of renovation. the bathroom tub i think was original. the rooms were clean though. the hotel location is fantastic for midtown especially theater district and the bars were lively with very good cocktails.',not_happy
id27014,' one of the best hotels in new york. on my recent vists i decided to stay somewhere different and i never regret what i did. its a fanntastic hotel in a prime location. the staff are great and the rooms are a pleasure to stay in will stay again.',happy
id27015,' this was the perfect night in boston. beautiful unique accommodations. courteous and helpful staff from the front door to the desk staff to the concierge all were welcoming friendly and excited to help you enjoy your stay. this was the best hotel to spend the night in boston i wish it were more! will definitely come back to the hotel commonwealth on our next trip!',happy
id27016,' ive been a fan of the hampton inn chain since first using it some years ago. i dont think ive ever stayed in one which has let the side down and the downtown chicago is no exception. reception was welcoming and efficient. our room was fresh bright and immaculately presented for our arrival. the breakfast room on the second floor overlooked a crossing so there was activity in the street below to watch over breakfast. the choice of food was good and the cereal and fruit selections were great. fresh fruit tea and coffee were available throughout the day. the location of this hotel is a real winner. a few minutes walk from both the magnificent mile and navy pier it is also close to the boat tour docks and a good restaurant area. i did find the noise of the fire trucks disturbed my sleep on our first night there but asked for some earplugs from reception and had a great night is sleep on our next two nights. i think the advantages of its position and a great overall standard outweigh the odd night when there is more than one callout next door. and those earplugs really work. its proximity to the fire station wouldnt deter me from going back.',happy
id27017,' services and staff are special too rooms are clean the bathrooms are clean and comfortable breakfast unique and special natural juices and has a staff highly experienced in respect guests especially ms. mandy and mr. marwan i hope that you keep in the future and if i went back i shall revert to the same hotel',happy
id27018,' we came to the hotel george to celebrate my boyfriend is birthday and attend a play. he had just returned home from deployment and although we live about -- minutes away in maryland we wanted to get away for a night. i called ahead to mention the night was a surprise for his birthday and when we arrived there was a cheese plate dessert tray and birthday card waiting for him. he was so surprised and needless to say we had a wonderful time not only at the hotel but the play as well. the staff went above and beyond any of my expectations and i was very pleased with them.',happy
id27019,' below are my ratings for this property on a scale of ---: hotel location - hotel lobby - hotel restaurant-breakfast - hotel customer svc - room size - room carpet - bathroom - cleanliness - cost-value - décor - average -.--',happy
id27020,' nice oversized room. shuttle takes you to sites within three miles saving downtown denver parking fees. breakfast had both cold and hot items. large kitchen appliances and cookware if you elect to cook a meal.',happy
id27021,' our family of - kids -- and - stayed at tapatio for - nights. we really enjoyed our stay. room was clean nicely furnished-newer decor perfectly located in main building close walking to waterpark pool (the falls). food at resort was pricey but your at a resort not mcdonalds. food was very good better than average. the pointe of view restaurant had an amazing view and great food very pricey but a great way to end our vacation. staff was attentive and helpful never had one problem or complaint. our room was always cleaned promptly and never saw the housekeeper. i guess the previous negative reviews gave me the feeling of uncertainty when we first arrived but like i said we had a great experience. the resort is in a great location easy to get to main highway to go to scottsdale and area sights. the mountain trail hike adjacent to resort was wonderful. we did hit the local grocery for snacks fruit and bottled water. kids eat constantly and mine are sometimes pickey. for the price we paid for this resort i feel it was a great.',happy
id27022,' it is rare i write a bad review and i am mostly pretty generous with my reviews (which is why i guess ive given - stars to the bristol) but this hotel is such a disappointment in every way conceivable. the staff are rude they hate their jobs and have some sort of superiority complex going on. the rooms are basic beyond belief and they only offer extortionately priced valet parking which means you cant accidentally leave something in your car and then try to go back and get it without a valet melting down and having a crisis. wont be staying here again.',not_happy
id27023,' stayed - nights at this hotel in january ----. other posters have commented about the rooms but i just wanted to add that the staff was teriffic! not just the people at the front desk but also the housekeepers and the people in the breakfast room. everyone was very warm accommodating and genuinely friendly. the breakfast buffet included with the room rate was outstanding hot items like eggs and bacon and make your own waffles along with fruits cereals and pastries. i thought my -th floor room was very quiet. i expected to hear morning rush hour noise but was surprised to awake at -:-- am and not hear a thing. there is construction of thomas circle so walking through the circle was difficult. my only complaint is that the area is very dead at night with no restaurants or clubs in the immediate vicinity. it is quite a long walk up to dupont circle ( maybe - blocks) where you will find more night time activity.',happy
id27024,' a rare find in la- an unpretentious atmosphere with great service and reasonable value. clean rooms some with good views of downtown la a decent coffee bar and dozens of great restaurants just steps away including all of chinatown is offerings. this is a no-frills hotel so manage your expectations and you will not be disappointed. i wasnt and i will be back.',happy
id27025,' really a nice hotel. stayed two nights before going on a cruise to alaska. have a shuttle service to most places including pike is. also nice breakfast and bar area. clean and good location. went to a few museums in the neighbor hood and then to the chiluhy glass exhibit at the space needle. not to be missed. amazing and beautiful glass. pike is market is all i expected and more. including throwing salmon...',happy
id27026,' we will be back. when we arrived our kids were given a goody bag and when we returned from dinner cookies and milk had been delivered for them. exceptional staff that is very attentive. one block to the metro makes this a great place to stay with the family while visiting the sites.',happy
id27027,' saw a - star hotel in midtown for $--- a night on a sunday night on hotwire and was booked into the cassa. i immediately read the trip advisor reviews so i was prepared to deal with the full size bed problem that others have detailed. i checked in and was told that since i booked on hotwire i would be given a room with a full size bed. i asked for an upgrade and the clerk told me $-- for a queen bed or $-- for a king bed. i then asked for a complimentary upgrade and was told that that would be very difficult since their hotel has been sold out for months. terrible reasoning given that she already has indicated they have rooms with queens or kings available. she typed away for a while and continued to discuss the fact that hotwire bookings automatically get put in the smallest rooms. then out of nowhere she realized that the room that the computer had already booked me into was a room with a queen. so i said great and was ready to take the keys. she then had to radio up to staff to inspect the room. after waiting for --- minutes i was given my keys and we were on our way. very long check-in process. the room was good. large flat screen tv good a-c queen bed walk-in shower. got ready and headed out for the night. after returning to the hotel around -am we got ready for bed. at -:--am i woke up to the sound of someone sliding a key into my door and trying to open the door. by the time i got up and looked through the peephole the person was gone. strange. at -am we were woken up by very loud drilling above us. i called down to the front desk and they said there was no construction going on in the hotel. i told her there clearly was as i could barely hear her on the phone with the loud drilling. after -- minutes the drilling stopped. drilling noises were not a nice alarm clock particularly after a night of drinking. the front desk arranged for a car service to jfk on the way out which was helpful. overall cassa is lucky to receive an average rating. worth $--- for sure. but nowhere near being worth the $---+ their website was showing.',not_happy
id27028,' the mariott camden yards is easy to find - and very close to all local tourist spots in particular the baltimore harbour. the sports museum and the convention centre are a couple of minutes walk and the harbour itself (with the restuarants shops and night life including a hard rock cafe and pirate activities for children) is a further - minutes walk. i stayed at the mariott for a conference and found the facilites to be good (free wi-fi and business centre although printing cost $- to colour print one sheet of a-!) there is a gym with a few running machines a cross trainer and some bikes free weight and one multi-workout maching and it is open -- hours. a pool is advertised but we couldnt locate it. the bar (sports bar) is very nice and the staff helpful. there is a shop (more like a newsagent) and a cafe. the decor is pleasant but a little dated or you may prefer to call it traditional but the rooms are clean and of a good size the bed comfortable and the bathoom well equipped with toilettries. breakfast is good - you have a choice of the buffet or a smaller a la carte - the buffet is great though with a large variety of cooked (eggs bacon grits french toast sausages (turkey and pork) etc etc and contiental (breads yoghurts fruit) goodies. waffles and eggs are cooked to order! as tourists we would probably have preferred to have been at one of the hotels on the harbour - although it is only a short walk the harbour is buzzing in comparisson and we didnt find a great deal else to do in baltimore but certainly as a conference venue it was absolutely suited to purpose.',happy
id27029,' this is our third year in hopefully a long list of years to come staying at hotel burnham the night before thanksgiving to celebrate my birthday. the staff was wonderful from some pre stay questions until checkout. the room was perfect everything top notch and up to their usual standards. the breakfast on the second floor on thanksgiving morning was a nice suprise along with the letter we received upon check in with parade information. cannot wait to book for next year!!!',happy
id27030,' we stayed there for - nights and then - night at the start and finish of a californian tour. the hotel is ok. ish. first time around we were given a junior suite (which we had booked for) which didnt actually have a bathtub just a shower which i found a bit of a surprise. second time around we had a tiny tiny bathtub. the area to the left of the front door is pretty rough - loads of people begging. to the right hand side it is much better. we only took breakfast at the hotel exceptionally friendly staff and buffet was pretty good. we looked at the menu for the urban cafe and it appeared reasonable. so generally ok and maybe more than ok. what surprised me for a hotel of this size was the friendly nature of pretty much all of the staff. by the time we arrived for our second stay we had accumulated ridiculous amounts of luggage. the two bell-men (both named joe one american and tall and one from cork) were amongst the friendliest guys weve met in a hotel for a long time. on balance we would stay there again.',happy
id27031,' dont believe the bad reviews about this place. the rooms are clean linens changed daily staff helpful and some of the rooms are on the quiet side of the building--surprising for this noisy city and busy location. the guests tend to be european tourists of all ages including families or americans traveling on a budget. they are pleasant interesting even fun. the rooms come with fridge microwave and dining table. the hotel is near many grocery stores pharmacies restaurants and all manner of public transportation. the neighborhood is not the best nor is it the worst. skip the continental breakfast and explore the affordable restaurants within a few blocks of the hotel for breakfast instead. the lowest prices at this hotel are for rooms without private baths but for $-- above the base price you get a private bath. no air conditioning but rarely does one need it in san fran. other hotels ive stayed in that like this one are within walking distance of downtown are much noisier depressing and dont provide the extras : fridge-microwave wi-fi. sure there are better hotels but not at this price. enjoy your stay.',not_happy
id27032,' this was my worst stay ever at a hotel.. i never had problems with ext stay before..it is one down the street from the apple tree location nice clean environment with elevators!! im use to staying at that one.. they were out of rooms so i gave them a shot worst mistake ever! this is a slum land..dirty sheets it was only one pillow case out of - pillows on the bed dirty tub stains on the blanket red not no juice either! the worst smell ever just disgusting... they moved us to a different room but it was someone else room finally got a room after the -rd room move the bed was clean new sheets-blanket but the tub was still dirty looking like they tried to paint it..smh...front desk was mia the whole night!! im sure in a room...couldnt wait to leave i ended up getting - nights free instead of paying - nights never again! - floors no elevators! where they do that at? -st floor down stairs that is crazy! never ever again i see why it is a cheaper rate than the one down the street!',not_happy
id27033,' the talbott feels very warm and glows with history. the dark wood walls and fireplaces in the lobby are such a transition stepping in off the bustling street. it is like youve arrived grandma is -- cozy comforting and ooooohhhhh the food. i cant remember the name of the dish but try the oriental salad with steak. wow delicious!! the staff is friendlier than any ive encountered. during my stay the staff were donning these new communication devices that allowed them to reach anyone in the hotel. they said they were using them to improve their customer service. well it worked!! responsive friendly very attentive. ill stay there again and again and again.',happy
id27034,' we arrived after -pm after our long flight from uk found the room quite acceptable bed comfortable fairly roomy. bathroom a bit small especially as the coffee maker was there difficult to find room for toilet bag. but it had a bath and the shower was alright. towels on the small side never very sure why this is so in the us where towels are so good in any store. jet lag made our sleep disturbed but we managed not too badly. breakfast was surprisingly good with (in retrospect) the best bacon of our trip! not bad at all and would recommend or use this place again.',happy
id27035,' what we were looking for in this hotel: space for us all to spread out decent breakfast (not just carbs) ease of getting to city my sister two teenage nephews and i were stopping in boston after a road trip to nova scotia that included - quick nights at hotels in maine staying with family in nova scotia a trip to the er and entirely too much time spent in the car. we needed some space. and with the embassy suites we got exactly what we were looking for. with two double beds in the bedroom and a pull out sofa in the living room we all had our own space and didnt encounter that end of the trip youre all getting on my nerves issue that sometimes occurs. the breakfast was much better than what wed encountered at a different chain in maine. we had eggs bacon sausage omelets fruit pancakes waffles etc. plenty to fill up two growing boys before a day of exploring boston. the manager is reception at night was also a great snack before heading off again. the shuttle service to the airport-t station-rental car agency was superb. we never had to wait longer than -- minutes for it to arrive - even on the -th of july after the fireworks. other pluses: the front desk staff was fantastic. ysmael was very accommodating. the housekeeping staff was very pleasant. the shuttle drivers were extremely friendly and helpful. the pool was a nice size for the kids to horse around in (not very deep at all though). the -- hour fitness room was a huge plus. though ive stayed at various embassy suites for business i believe embassy suites may be our go to hotel for our family vacations. absolutely fantastic.',happy
id27036,' i just got back from a trip to nyc with friends. we have gone each year for the past four years and this was our second time in the michelangelo. i love this hotel. first class service all the way. they went over and beyond to make our stay comfortable. we stayed at the sheraton around the block last year and were so disappointed. the elevators were so crowded there and the staff was not helpful. we had been spoiled by the michelangelo the year before. the rooms are very clean. the staff is very friendly. the hallways are quiet. this hotel in my opinion is the best and i look forward to staying here again!',happy
id27037,' stayed here one night on our way up from nj to maine. arrivated late left mid-day the next day so didnt spend too much time in the room but it met all our needs. i stay in a lot of fairmonts for work so was using a free-night voucher so cant comment on value for $ really. room: as in all fairmonts the bed and pillows are awesome. the bathroom was large and luxurious. the room was a good size and very modern and clean and had a luxe feel. no complaints. service: the valet parking was quick and friendly. the staff (check-in bellhop) were also very friendly and polite. location: we didnt really spend much time in boston (just breakfast the next day). depending on what you want to do the location could be good or bad. if you like the history and restaurants of the north end it is great. if you want to be closer to newburry(?) st and boston commons you could do better. it is nice that it is right on the water i think. all in all if the location works for you and you like a more modern new hotel it is a good choice.',happy
id27038,' we love the rittenhouse hotel! not only is the location spectacular for dining shopping people and dog-watching in the park but it is lovely rooms and special guest amenities make it the perfect romantic getaway. the staff is very accommodating and one of their special touches is complimentary champagne cookies and chocolate-covered strawberries each afternoon. try the mary cassat for a relaxing indulgent afternoon tea and lacroix for hour or their spectacular sunday brunch is a must. try the rittenhouse once and it will become your favorite philly hotel too!',happy
id27039,' excellent service good location and value. requiring a --- character review negates the goodwill created by your property staff. way to go corporate. fail',happy
id27040,' we stayed here - nights; the first night was horrible; the room was hot and muggy bath tub was dirty sink was slow to drain bed sheets showed heavy ware and the a-c sounded like a helicopter (i didnt sleep at all). early the next morning i went down and requested another room and it was as if we moved to a new hotel. although the decor was identical the new room was fresh and cool with none of the problems of the first room and from that point on our stay was enjoyable. you can hear some noise coming from rooms as you walk the halls but when we were in our room we did not hear our neighbors at all. the breakfast was just okay they had the usual; breads cereal juice coffee yogurt limited fruits and waffles. the lobby and pool area are nice although the one night we were able to take the kids to the pool it was crowded with teenagers; which was fine. the location was great close to shopping medical center museum district parks zoo etc...',not_happy
id27041,' located around the corner from the chelsea market the standard hotel the high line and all the shopping in the meat packing district. location is perfect to sample this area. no need for a car or to leave this area. quick walk to greenwich village or the other chic spots downtown. hotel was modern and sleek. filled with young european beauties. roof top pool is great and they have a dj sat. afternoons. the bar on the other roof top has great views and good music too. if you’re over -- see the bar before -pm or you’ll be the odd man out. dont stay in a room on that side of the hotel. you hear the thump of the music till the wee hour. the only down side...the sink in the bathrooms. all i can say is what were they thinking. looks nice but completely dysfunctional. so much so that i will not return. dont let it stop you from trying the hotel especially if you have already stayed at the standard or the gansvoort. ask about the complimentary bikes at the desk when you check in.',happy
id27042,' we stayed in the king suite with a young child and teenager. the hotel is clean spacious comfortable and in a good locaton (only one subway to times square). it is close to some excellent restaurants. the maid service and door service was friendly and accomodating. however the front desk was somewhat cold in their approach. they did not welcome us to the hotel or thank us for our stay which we found to be somewhat unusual. it was out son is --th birthday and we had cake delivered to our room prior to our arrival. although there were four of us registered to arrive in the king suite there were only cups and dishes for two people. we were also informed that we were not allowed to light candles on the cake. very disappointing. (not one staff member wshed him happy brthday which again has not been our experience at other hotels. i cannot find fault with ths hotel for the basics. we apprecated our room. however they did not offer any extras .',happy
id27043,' good experience. nice hotel. friendly staff. nice bistro. good location. nice decor. good price. very modern feel even though building is old.',happy
id27044,' stayed here for one night to travel further to boulder. this hotel is very clean! and up to date. would go to this place ever again when visiting denver. only on con: the way back to the lobby is not that easy when your room is located at the other part of the building. i was like searching for like - minutes because there was no one in the corridor to ask. also the symbols in the elevator are not very helpful on this topic. for the rest very very good hotel.',happy
id27045,' i on the road for - weeks now and state is in very nice hotels best western and holiday inn express. i checked in at the staybridge san antonio seaworld hotel yesterday and for the first time i felt like i was at home. the hotel staff and amenities are awesome but the room with it is kitchenette was the icing on the cake. i highly recommend if youre staying for more than - days that you check into this staybridge during your travels. steve lewis',happy
id27046,' stayed for - nights.very good downtown location.hynes convention centre prudential towerscopley place and food court are connected to the hotel.newbury street and fenway park are nearby. good connectivity by metro.if you find inhouse restaurant costly you can buy your daily needs fruits and food from adjoining marts .that is what i did.rooms are nice and comfortable.hotel staff are helpful and knowledgeable about boston . its good value for money hotel',happy
id27047,' stayed - nights in june on business. i was in chicago for a conference so was expecting the exorbitant $---+-night rate but could not believe the quality of this hotel at that price. location is not ideal being a long walk from the main downtown area and not really near anything but worse than that the hotel is situated right next to a busy road and the windows have very poor glazing so the noise at the north end of the hotel near the busy road is impossible to live with in my opinion (i had to ask them to move me). the rooms are old and tired and dont look like theyve been upgraded for well over -- years. the pizza restaurant is ok but the breakfast is pretty poor. having said all that the staff make the hotel bearable and everyone including the manager the reception staff and the concierge were pleasant helpful and a credit to the hotel. if you can put up with the location and can get this place at a reasonable price then it could be worth staying here i suppose but whatever you do dont get fooled into staying here for a busy conference just because they raise their prices because there is no way this hotel is worth that kind of money.',not_happy
id27048,' it is been my first time in new york city and i stayed at park central hotel from -nd to -th january. when we arrived seeing the building from the outside our first thought was wow!! it is beautiful!! the check in was faster than i thought and i can also say that the staff was very nice everytime i needed! we booked a superior king room that is a big clean and very comfortable room. it exceeded our expectations! the only negative thing was the lack of a window in the bathroom but it is a thing that in comparison to the rest wasnt so important! our room was on the --th floor from where we had a nice view! the hotel is located in a central area of the city. it is between broadway the -th avenue times square and central park and the subway is very very close! for me and my husband has been a great experience also thank to the park central hotel!',happy
id27049,' large size and clean room friendly staff - you might need to wait a while when checking in and the lobby is a rather dark affair. covered walkway to the conference center and shopping arcade with shops galore. legal is (seafood restaurant) five minutes walk from hotel. i had a couple of parcels sent to me which were kept at the business center and i was charged an outrageous amount for the priviledge of receiving deliveries. all in all the hotel is nothing to write home about but a safe bet.',not_happy
id27050,' we were in affinia dumont for - week in february. it is a very nice place with friendly and helpful staff. the location is great to reach every place of interest in manhattan also on foot !!!',happy
id27051,' we had a couple of connecting rooms for a few days and we really enjoyed our stay. its a great neighbourhood and nice and quiet. the staff were very helpful but for one snooty concierge. it is such a lovely old building. the breakfast was not much chop but for the price of the rooms we did not expect a great deal. parking was convenient. filmore street nearby was great for a wander and eating. they did their best to accomodate our request for a late checkout despite being fully booked. we had a blown globe and remote needing batteries which we did not bother to mention until we left and were severly chastised as there is a fulltime maintenance man and we would have liked to fix it for you immediately .',happy
id27052,' we stayed at the days inn fashion mall scottsdale for - nights during this trip & then moved over to days inn phoenix west for the last night. the days inn fashion mall was as expected as ive stayed there on - other previous trips. all was good & great value. the days inn phoenix west had cochroaches in the bathtub & bathroom the sink was disgusting with scum hair etc & was clogged so the water wouldnt drain for -- minutes. - bed was good but the other didnt have a blanket only the sheet & comforter (this was the same for the -nd room we booked). i believe the hotel just steam cleaned the carpets as our room was wet (as well as the -rd room we booked). staff was helpful & friendly but rooms were terrible!',not_happy
id27053,' my wife and i stayed here over presidents weekend for a valentine is day trip. the hotel is clean and well maintained and the location is excellent: near the prudential center mall and a couple of blocks from old back bay and newbury street with its shops and restaurants. symphony hall is a block and a half away and we attended a superb bso concert there. however a warning is in order: i reserved a king corner room at a discounted rate paid in full for both nights nonrefundable. when we arrived we were told there was no corner room available because the occupants of one room had asked to stay another night. we were given a king standard room but no adjustment for the rate because we had paid in advance! the standard room was cramped for us and had an oblique view past the sheraton next door: ok but not what id paid for. the concierge very kindly gave us complimentary breakfast which more than made up for the price difference. but money is not the issue: full pre-payment with no refund should guarantee the room. my conclusion is that the hotel preferred to let the other people stay because they could pay the rack rate for the night. so while i think the hotel is a good value for boston be aware that you may not get the room you want even if you take the nonrefundable rate.',happy
id27054,' i stayed here on a priority club reward night a few days before thanksgiving. great place very new and modern. i have started using ihg is crown plaza brand over their holiday inn brand whenever possible and have been much happier. im becoming more and more disappointed with holiday inn hotels each passing year as they seem to be slowly but surely slipping into the budget bracket. not so with this property you see the fresh upscale quality of this facility the second you enter the bright and elegant lobby area and it just continues on from there. the check in process is smooth and painless and the desk staff is friendly efficiant and well trained. the rooms are well appointed and very comfortable with fast internet and top rate ammenities. i used the resteraunt and bar for dinner and evening cocktails and was very satisfied with both. i literally wanted for nothing at this hotel this is a proven sure bet. you cant go wrong here...',happy
id27055,' i loved the hotel. great rooms location and service. i booked the room at the hotel is web site. good deal on the pre-paid rooms. great winter rates. got a nice room at the --th floor. room with microwave cofemaker small frige great bed. close to empire state metro lines whole foods. you can walk or metro to any where.',happy
id27056,' everything about this hotel exceeds expectations. service is excellent the rooms are always clean gym is functional and clean location cant be beat (assuming you want to be in midtown). i had a reservation for a wonderful room but got a free upgrade to a spectacular room. it was a larger than what i was used to which was nice. yes the rooms at this hotel are pretty small - but functional and perfectly clean every time.',happy
id27057,' just returned from our first trip to boston and miss the city already! we were there for three nights for a convention but got to explore the city as well. omni parker house is in a prefect location right on the freedom trail. the bed at this hotel was the most comfortable and we slept well every night of our stay. the room was clean and everything was lovely througout our stay. i would highly recommend this hotel to anyone traveling to boston. very easy to find and located near the trains if you are coming from logan airport. the loyalty program is worth signing up for they bring you a newspaper and morning breakfast beverage plus free wi-fi. it was nice having fresh coffee brought to us each morning while we were getting ready and then heading to one of boston is many dunkin donuts or starbucks to start our day off.',happy
id27058,' we stayed at the hilton garden inn while in jacksonville for my niece is wedding. i originally wanted to stay closer to the beach but picked this as a more central location. we had a wonderful time. the beds are the most comfortable hotel beds ever the breakfast is delicious and the cookies every evening are out of this world. the beach is only -- minutes away and there is a fantastic shopping center close by. couldnt ask for more!',happy
id27059,' stayed here for three nights over new year is while attending the gator bowl. all in all a nice stay. the hotel staff were pleasant and took care of everything during a busy time over the holidays. room was good bedding comfortable bathroom a bit small. worth it to get the riverfront room for the view. would stay here again.',happy
id27060,' it is been decades since ive been to nyc - i didnt want to pay too much for a hotel room that i didnt expect to spend too much time in and we were a party of three which really shortened the list of options. we were so glad we ended up here! the staff was friendly and helpful for us. we had no trouble getting a room with - doubles and by being on the -nd floor we could avoid the one pokey elevator. the breakfast was much more varied and plentiful than what i had expected based on recent stays at a best western in a different city. but what i loved most of all about this hotel was the location: we got to see a part of nyc that we would not likely have spent any time in at all. there were loads of really yummy restaurants and bars within easy walking distance (avoid the mall though!). the port area seemed quaint and festive and much slower paced and less crowded than the hustle and bustle of times square. we are walkers and found that canal street ferry to liberty-ellis little italy and - subway stops all easily accessible by foot. we felt that we combined - vacations in one by staying in this waterfront neighbourhood. although a winter stay may not be as pleasurable this would be a great base for a summer visit.',happy
id27061,' this is the best embassy suites and one of the best hotels i have ever stayed in. this is my second stay a few years apart. my first stay was a few months after it opened. i wondered if time would have changed the hotel or service at all. nope. the hotel has gotten even better. the hotel itself is beautiful head to toe. the design elements are so pleasing. this trip i brought my mother and my sister with them and they couldnt go -- minutes without commenting on the wall paper the lobby chairs the windows... something. the rooms are typical embassy suite size with lots of room to move. the rooms here are particularly functional in my opinion due to the well designed living room. my guests were floored that the manager is reception is free and that the high quality hot breakfast is free as well. the service was top notch. from the valet to the front desk just five stars really. if there was one thing i had to say for the es denver to work on is the valet parking fees. $-- a night is really steep. if you need a downtown denver hotel dont look any farther. you just cant go wrong with this one. right next to the convention center mountain views available. so close to --th street everything is right where you need it.',happy
id27062,' we have cruised from baltimore several times driving from outside of charlotte in mount gilead nc. this property is perfect for many reasons. friendly staff clean nice rooms park the car free while u cruise great restaurants with real maryland crab cakes less than a mile away and shuttle service to & from the port. rates cannot be beat! also real close to the inner harbor if u want to visit there! what more can i say. highly recommended!',happy
id27063,' we stayed for - nights at the giraffe a small hotel in park avenue in the --s. the internet pre-pay rate made the hotel a good value - good for nyc. my initial reaction was that our room (---) was tiny: tiny bed tiny bath. there were --- rooms on our floor so this really is a small hotel. the room was beginning it is shopworn phase i.e. the white bath tub had been scrubbed to black in --- places a large part of the wallpaper was separating and the tv signal was bad. nothing that we could not live with though. and they quickly repaired the tv signal. the big complaint was that the room was noisy - from street noise at night. the hotel was quiet - lobby elevators. yet one can hear every police car garbage truck scoop and -- wheeler from park avenue especially at night. i am ---% sure that every hotel in nyc has this issue to one degree or another so it is not a unique giraffe hotel problem. nyc is a noisy place even in ----. and we were - floors up. the positives were many: friendly staff excellent ---p cocktail hour in the lobby good breakfast buffet free internet good cable tv channel choices and so forth. overall i like the hotel and thought it was a good value. i would stay at another hotel from this chain next time.',happy
id27064,' stayed - nights at club quarters downtown houston to take in astros series with the cubs.thoroughly enjoyed the hotel. very clean and well appointed. staff was excellent at filling our requests.if you are ever there check out the underground tunnels.',happy
id27065,' i recently spent -- days here on business and i loved the feel of the hotel. it seemed to be from a diifferent era - the wonderfully decorated lobby was bustling they serving high tea daily which was very popular and there were parties meetings and gatherings of all sorts in the various banquet rooms. a nice change from the sterile lobbies of most chain hotels. the service was impeccable the room was very comfortable and it is nicely located at the top of michigan avenue with its crowds of shoppers. i got a little tired of the menu but that is probably more because i was there for so long. still the only thing that i thought was exceptional was their signature bookbinder soup a tasty tomato-based fish soup. id recommend it if you have the budget appreciate really good service and do not mind busy public areas.',happy
id27066,' my son and i were in new york city to visit two colleges and needed a place to stay convenient to at least one of them and the subway. the hotel newton worked out perfectly as it is just a short ride from there north to columbia. the subway entrance is down the block there is a starbucks across the street and an entire city full of dining options in front of you. the room was as clean as could be and frankly more pleasant than more expensive chain hotels that i have stayed in while in nyc in the past. we had a room with two twin beds and private bath for $--- a night which included a newer flat-screen tv and a bathroom that appeared to have been recently renovated. the staff was pleasant and helpful giving me a handful of maps that we put to use right away. we were able to stow our luggage in a luggage room following our checkout so we didnt have to drag it around the city. ill be returning the next time i am in nyc maybe visiting a college kid!',happy
id27067,' this hotel is a hidden gem in an urban city setting. beautiful old world hotel with updated features. only open a year it is modern beautiful and very comfortable. truely a must stay type of place. we arrived after a horrible trip on i -- and were catered too by the staff from the valet to the bellman to the front desk check in. wow!!! only no is the on site resturant. others surround the hotel would strongly recommend them over the one attached to hotel. it was the only negative on our trip.',happy
id27068,' we stayed here for our honeymoon and overall had a great stay. i only marked it as - stars as it was quite buisness like. there are restaurants nearby but we found we had to walk the ----- min walk to fisher mans wharf to find something reasonable in price. expect to pay ----- dollars for the cheapest bottle of wine. we did splash out one night and it was good food saying that. i marked the sleep down too as the duffet and pillows were so airy and fluffy but again this may be a personal issue. we found the location reasonable if you didnt mind a ----- min walk. there are so many ways to get around san fran so public transport is never far away! i recommend the city segway tour they are great fun and you get to see some of san fran the tour bus doesnt go to! bring a jumper its quite windy and there are loads of people in cheap sf fleece jackets because of this. there wasnt a huge amount of nightlife in san fran where we were so that was slightly disappointing. great trip very nice room nice size and a fantastic city.',happy
id27069,' the westin is exactly what you would expect from a westin! no big surprises. great location and really nice rooms large clean and tidy. would definitely recommend for a weekend in boston as you can walk to all major tourist spots there is a supermarket over the road and you are near lots of restaurants. cant go wrong with this hotel.',happy
id27070,' the staff at the doubletree financial district could not have been more kind responsive attentive or gracious -- even when i was a bit annoying! manager josh was particularly kind and ran a really strong team all around -- i felt absolutely taken care of and welcomed. i couldnt believe how luxurious the room was especially for the price i paid. i would highly recommend this hotel to anyone coming to ny. thanks to everyone at the doubletree financial district for a great stay!',happy
id27071,' i had a great stay at the westin st francis - the service is really good rooms are big and clean bathrooms are very well equipped and the hotel has all services needed including the fantastic michael mina restaurant. i recommend.',happy
id27072,' the check in took forever the names were misspelled and we had problems checking in. if not for tyhe reservation numbers it would have been a disaster and the front desk was less then helpful in solving any problems. he didnt seem to care nor did he make any effort to help the situation with the lost rooms. we had the reservation numbers and he found them but only after we insisted. outside was dirty food on the roof and a condom hanging from a balcony. great location but the front desk staff was terrible!',happy
id27073,' was down in dc last weekend. brought friends who were visiting the states. due to forgetting how busy dc is at this time of year it was a task finding hotel accommodations. managed to get rooms at the fairfield inn & suites - a marriot hotel. the hotel location was nice right in chinatown area. we could walk to all of the attractions and the mall was only about a -----min walk away. the surrounding blocks had restaurants lounges and shops. as far as the hotel itself: it is nice but small. nothing fancy or eyecatching. the room was small and the view was the office building right next door. as clear as i could see the people at work i was sure that they had a clear view into the room. so i would recommend you ask for a street view if possible. the room was clean and the beds comfortable. though our room was next to the elevator area we didnt hear any loud noise or people talking. we were on the -th floor so didnt hear street noise. the hotel serves a continental breakfast which we enjoyed each morning. i particularly liked the waffles you made youself. very tasty. they had the usual cereal microwave breakfast sandwiches fruit and assortment of pastries. and coffee tea hot chocolate and water was always available. due to the hotel being smaller it was crowded at breakfast so it took time to find seating at times. this was the busy time in dc so im sure that is why there were larger crowds. the staff is friendly. check in was easy. my only complaint was that our soap and shampoo wasnt replaced. we had to place serveral calls just to get more. i wouldnt really say it is a marriot but it was good enough for the few days that we were there and the price was good for it being a popular time to visit dc.',not_happy
id27074,' this stay was great from start to finish. the gracious staff and amenities made up for the parts of the hotel which had not yet been renovated. although i arrived early my room was ready and they allowed me to check in. they apologized that my snack and beverage were not yet in the room and that they had not yet put my hospitality basket [for the event i was attending] in the room. they offered to have a staff person carry the hospitality basket to the room for me. when i returned from lunch and a little bit of sightseeing they had placed a bottle of wine a box of crackers cheese a bottle of water a pretty glass plate a cloth napkin silverware and a wine glass in my room. the wine cheese and crackers were all high quality products. there was enough that i and my roommate used them for a light lunch the next day. saturday morning we ate in the restaurant. about the time that the waitress should have been serving our breakfast she appeared very apologeticlly. the cook had just told her that they were out of smoked salmon [an ingredient in my omlet] and would i like to substitute something else or order another dish. i ordered another dish and it was out very quickly. not only was my breakfast comped but also my roommate is breakfast was comped. saturday night when we arrived back from the dinner and party there was a voicemail message. the manager had called to find out if i needed any help the next day when i was leaving. she also wanted to know how my stay had been and if there had been any problems. sunday at noon [check-out time] the hotel system shut off the key cards for all the rooms. they called the event host without prompting and apologized. they offered to make new key cards for anyone who needed them until they left.',happy
id27075,' this used to be a holiday inn select not sure why but marriott purchased the property. much newer than the courtyard next door. great staff very helpful super clean great marriott bed. the restaurant misses i tused to be decent before not sure what happened dont get me wrong it is not terrible i guess i was just expecting more variety. it is just standard fare.',happy
id27076,' this place in a great place to stay if you need to be close to the staples center. pretty much everything that i needed was within walking distance including a supermarket a couple of drug stores macy plenty of restaurants and bars kinkos... i would definitely stay here again if i was in the area. decent room comfortable bed the lighting could be a bit lighter and i have no idea of how the floor outside of the shower got wet all - mornings. there is a small workout room but you also have free access to a gym. what i didnt care for was that there were so many street people in the area and they would come into the hotel only to be told by the front desk staff that they needed to leave. also when walking day or night you might have to step around them asleep on the sidewalk.',happy
id27077,' last week we spent three night at the hotel. first of all let me tell you the positives... great location! our room was available - n-s w-- doubles when we arrived.the beds are good and the pillows are comfortable. again the location makes this hotel. here are the negatives of the hotel. it is a tourist hotel and many people are in out of their doors... are room had tagging on the walls it appeared there was an attempt to bleach it out but it was still very noticeable. there were flies in the lobby and in our room. the towels for our room were kept to the min. shampoos and soaps were not replenished. the room was dirty. the guests before us had french fries and fries were in the room around the table and on the floor. last bit we went to the concierge for assistance. the mid.age woman appeared bothered by us asking for dinner reservations and a particular spot. did not come across resourceful... they could save the money and allow the guest to look up spots on the internet. overall the location is great. dont expect to sit around and relax at this hotel. if you want to lounge select another hotel... if you are there just to sleep and shower than this spot is acceptable.',not_happy
id27078,' the crowne plaza airport has had some less than stellar reviews so i wasnt sure what i would find. my stay was perfect a real surprise. the hotel is large but the room was easy to get to thanks to multiple entryways and abundance of elevators. the room was beautifully decorated and very clean. desk dresser and very easy chair with ottoman. the bathroom is small but elegantly decorated for a very upscale look. any airplane noise was very muffled and easy to ignore. internet service was free and very speedy. above all the bed was king sized and very very comfortable. big windows give the room a larger feel. a very relaxing stay in indianapolis.',happy
id27079,' beautiful hotel. i love the location and it makes it easy to visit so many places. i encountered great service a beautiful room and a very welcoming and professional staff. this is a place i will definitely visit again.',happy
id27080,' my sisters and i get together for a sister weekend every couple of months or so and we have stayed here quite a few times. the service is always great front desk staff always friendly and the rooms are always clean...just an overall great place to stay.. thank you laquinta',happy
id27081,' my daddy -- took his daughters to nyc for -nights--days. daddy had a fabulous handicapped room!evening meals all done in dining room served by nur --yrs. history at hotel. chefs carmine reuben and a guy from the ivory coast very attentive. food delicious sunday brunch divine coming from new orleans a real compliment.angel the doorman so adorable. scott concierge found what we needed! a european like visit though very modern!accolades to the ex. gmsean olmsted!!!!and staff',happy
id27082,' my husband and another couple went to nyc for a - day weekend birthday trip. we chose the iroquois and we couldnt have asked for a better hotel! the location was perfectly central for shopping dinners broadway and the subway. the room was a good size for ny and clean. the staff was better than the best!!! the concierge alan was unbelievable. he got us into amazing restaurants at perfect times! he got us fantastic tickets to a great play! gave us perfect directs and made great suggestions. he pulled off an amazing feat for my birthday by having a flowers sent to a trendy restaurant and on the table with wine chilling with the best table in the place! both he and bill our bellhop not only made great after dinner ounce recommendations but they got us on the guest list and we didnt have to wait despite huge line ups! they literally made the trip for us and will always be thought of and spoken of when we reminisce! the rest of the staff was very good as well. bottom line - we would stay again and recommend it to others! thank you!!!',happy
id27083,' infected of fleas and thumbtacks bedbags infected. the people of receipt know the problem and nevertheless it rents the rooms. hotel to demand',not_happy
id27084,' my mother sister and i stayed at the warwick for a weekend in october and we all enjoyed it tremendously. it was a bit pricy but no more than we would have expected due to its history location etc. we liked the cozy feel of the lobby the excellent above and beyond service and the location couldnt be beat. so close to great shopping and dining options. i noticed one complaint of the lack of in-room coffee but for a few dollars one of us would run down to the restaurant downstairs and pick up three cups of great-tasting coffee and return to the room. we had no elevator issues. it was a wonderful choice for people watching and the bar off of the lobby was the perfect hang-out upon our return from dinner out. i would definitely stay there again.',happy
id27085,' this hotel is absolutely beautiful! the staff is so friendly and to accomodate any request. parking is free which you dont find at many hotels anymore! the room was not just clean it was gorgeous! everything has a very european feel. great location for fabulous restuarants and shopping. cozy bar that brings a free plate of appetizers with your drinks. free internet use great workout facility',happy
id27086,' downtown la location is a great place to base out of with metro system making hollywood and other areas easily cheaply and safely accessible. this hotel did it differently. the ethnic decor was lovely extending into the rooms and coupled with the lovely incense and music in the communal areas were just magic. what a change from the ubiquitous fake flowers cream paint and pine furniture of most mid-budget hotels. stay here!',happy
id27087,' ok the rooms are small but you cant beat the literary history in these walls. what a fun place. love it love it love it. hang out in the lobby and soak in the vibes of dorothy parker and gang. (but wait until you can get a good deal- - try not to pay more than $--- for a room.',happy
id27088,' we loved everything about this hotel. from the moment we attempted to check in (early) to the moment we left every single member of staff from front desk to housekeeping went out of their way to be friendly and accommodate our every need. i wish i knew the name of the man on the front desk so i could inform the manager that the service we had from him was truly exceptional. also the town car driver who took us to the airport at the end of our stay was so wonderful. the hotel has a perfect location - for our needs anyway. yes there are a few imperfections that other reviewers have mentioned (being able to hear the conversation of an extremely loud girl in the adjoining room for one) but other than that the hotel was quiet even though they were under renovation. overall the staff more than made up for anything that was less than ideal and i would not hesitate to stay here again because of this. i shopped around (a lot) for a hotel in seattle and this one came out best value for money and best location - we walked everywhere to attractions restaurants etc. having a breakfast cafe on site was also a huge plus.',happy
id27089,' we brought our two daughters to new york for the first time and chose the carlton because wed had a good experience there before. we had a fantastic suite on the --th floor with a glorious view of the empire state. the room was spacious clean and had very comfortable beds. fast free wi-fi and exceptionally friendly and helpful staff. great hotel and highly recommended. also excellent value.',happy
id27090,' this hotel was just wonderful. right in the heart of the riverwalk with it is own private hotel entrance. the location is unbelievable. we walked to all the major attractions. rooms were very clean. hotel pool on the roof. very safe area. free delicious breakfast every morning.',happy
id27091,' a classy establishment from top to bottom. the desk staff was very professional. the room was well-stocked and clean. the bed was very comfortable and the bathroom had great toiletries. join their rewards club for free internet access and a breakfast beverage. i was at a conference in the hotel and the food there was excellent. the hotel is also right next to the baseball park. i enjoyed the ambience of the fans arriving and the smell of hotdogs and french fries. i was on the other side of the hotel from the ballpark and would recommend it to keep the noise down.',happy
id27092,' peacock gates fluffy pillows long and thick towels thoughtful staff who are just kind as all heck. perfect location!',happy
id27093,' this hotel was simply elegant contemporary and a true find. the hotel is only - to - stories but it surpasses the skyrise hotels by far. it is only - blocks from times square and offered daily complimentary hot cider. staff was nice and helpful. we got the deluxe room with king size bed. (deluxe rooms feature queen or king so make your preference known!) but the standout feature was free wireless internet in your room! you cant beat this hotel. it is wins best all around! (the only con was the $-- per person continental breakfast at the hotel is restaurant. but walk down - doors and have a hearty meal at the local diner for half the cost!) would definitely return!',happy
id27094,' overall very with this place. on our first night we had a room next to the lift when you book ask not to be.they moved us when we complained and we were very for the rest of our stay. the infinity pool is more paddling pool than infinity pool and could of done with more loungers than arm chairs but thats just a little complaint i wasnt there to swim. i hope to return',happy
id27095,' hi - we stayed in the edwardian hotel san francisco around halloween this year and found it very conveniently located. wes & all the staff were extremely friendly willing & able to help us with anything we needed. they accommodated our request to have a room at the back away from the street noise. we did stay in a street-view room the first night & the noise was in fact not that bad but they were more than to relocate us to a quieter larger room for the remainder of our stay. the only thing that could have been better was the wifi access however there was reasonable access most of the time and there are many restaurants etc around that offer free wifi anyway so it was not a major issue. all in all we thoroughly enjoyed our stay and would happily stay at the edwardian again.',happy
id27096,' got at the hotel and it was brownout no electricity so no heater! and it was freezing and snowing and all. but the staff were nice. doesnt seem like a hotel for families though. food and wireless were pretty expensive. but overall it was a pleasant stay.',happy
id27097,' this was an excellent choice for my family of -. the kitchen was great. the room was very large. the outdoor pool was clean and big. i loved that we got free parking and free shuttle service to downtown indianapolis! for the price we got an excellent deal for being downtown indianpolis!',happy
id27098,' after reading all the reviews we didnt hesitate to book the broadway at times square. we were very with our stay. for anyone looking for glitz or glamour or spacious rooms suitable for a group this is not your place. it is a small clean comfortable place that feels like a little european hostelry with its small lobby and tiny lift. you stay here for the friendliness the cleanliness and the convenience and brag about getting a very reasonable deal not about staying in a la-di-da accommmodation! staff at reception were very friendly. when we called late at night to ask for extra pillows a member of staff arrived within minutes! our room at the back of the hotel was very quiet and we were about that. and i cannot begin to tell you how well organized it was. in order to fit a king bed into a small space someone went to a lot of trouble to figure out how to arrange the furniture. the console under the television is more than adequate for a couple medium- to large-sized pieces of luggage and the drawers are deep and held all our clothes. there is a desk and there is a small closet. the bathroom has a low deep sill and you could sit down on it if you needed to or store toiletries on it. the only suggestion i might make is that there be an additional towel bar as we couldnt easily hang up our damp towels unless we slung them over the shower rod which only puts them in the way of your travel partner when he-she is ready to take a shower. if you have some sort of over-the-door hook or hanging clip you can stash in your suitcase pending the installation of extra towel bars that might do the trick. please note that if you are traveling with someone else and one of you might need to go into the bathroom and turn on the light while the other is sleeping you should be aware that the bathroom door has a long frosted-reeded glass insert and the bathroom light will shine through it. this could bother a light sleeper. i love the glass but was glad i had my sleep mask with me. as to the water temperature - you might have to run the water for awhile but it will get hot. breakfast was fine; personally i would like to have some more healthful selections such as plain yogurt rather than the sweet-fruity type; and some unsweetened cereal choices; but i realize my preferences might not be shared by most guests. i was well able to manage with what was offered and appreciate that the meal is available free of charge. the location was unbeatable for us. we will definitely stay here again!',happy
id27099,' we stayed four nights at the watertown and were extremely with our spacious room. it had a comfortable king bed robes aveda products a safe an iron and ironing board a wireless connection starbucks coffee and a cable tv. our room faced the street but we heard no traffic noise. we did hear occasional footsteps above us however. the cleaning staff did an excellent job daily and the place was immaculate. the hotel has friendly upbeat staff who are to answer questions. on weekends freshly baked chocolate chip cookies (the aroma fills the lobby) wait for guests at reception in the afternoon and a big bowl of apples is available. a happy hour (free wine and beer plus snacks) starts at -:-- p.m. on weekdays. a small gym is located on the main floor near the breakfast room. the morning buffet includes fresh fruit such as sliced oranges honeydew melon and bananas; three kinds of cereal; baked goods such as bagels muffins and small scones; scrambled eggs and bacon or sausage; two kinds of juice; - percent and skimmed milk; and coffee and tea. the room is too small though to comfortably fit the number of guests who often arrive at the same time. on warm days it is possible to go to tables outside but seattle is rarely warm early in the morning. free secure parking is an added bonus. you can simply park the car and take nearby bus transport downtown or reserve a ride on the hotel is free shuttle (with a tip to the driver). the bus takes about -- minutes to get downtown. it is an easy walk to the university of washington and its museums and to shops restaurants movie theatres etc. in the university area. i recommend the cedars at ---- brooklyn ave. for reasonably priced cuisine from india. the burke gilman trail for cyclists and pedestrians stretches for miles about three blocks away from the hotel. i highly recommend the watertown for visitors who do not need to be based downtown.',happy
id27100,' this is a wonderful hotel for any purpose - business or leisure. it is a new building (only -- months old at time of writing) and the amenities decor and overall cleanliness are faultless. service is probably the best i have experienced (undoubtedly drawing from the oriental background of this hotel group) and very friendly right from the doorman meeting the taxi to the housekeeping staff. and nothing was too much trouble for the front desk - concierge. the rooms we had were very large with every possible amenity and extremely comfortable beds. as a hotel guest you can use the vitality suite in the spa and you really should - it is the most relaxing environment with huge whirlpool steam room and multi-programme shower (not shower as in bathroom - you have to try this to understand!). the bar is great - they can do any drink you can think of and the bar staff are very friendly and really knowledgeable about the drinks they have. finally the restaurant (asana) is well worth a visit with top notch food and an asian twist (getting away from standard steakhouse menu - although they do a lovely filet mignon and an outstanding kobe beef). the location of the hotel could not be better - on boylston st surrounded by other great restaurants yards from newbury st very close to copley place; strolling to faneuil hall takes only -- to -- minutes if you are inclined but taxis are lined up outside and there is a complimentary limousine to bring you anywhere within a couple of miles of the hotel. overall not cheap but this is one place where you really do get what you pay for in the best possible way.',happy
id27101,' great front staff cleaning staff and security staff!',happy
id27102,' the staff was very friendly an helpful. the room was very clean! the bed was amazing i did not want to get up the next morning it was so comfy. the breakfast was hot and fresh. i was very pleased with the selection that fit my diet plan that i am on. the underground parking was very well lit and i felt very safe',happy
id27103,' given the decor (think --s drab) you expect the local police and coroner to be regulars at the harrington hotel. im pretty sure ive seen my hotel room on reruns of csi featuring a strangled prostitute. but that is just the decor. the hotel staff are exceedingly pleasant. when i stayed last fall most of the guests appeared to be high school students on field trips. the odds of a finding beer vomit in a potted ficus far exceeded the strangled prostitute scenario. if youre looking for a clean (im very picky about this) safe and ideally located dc hotel then harrington is for you. if you want glam then go crazy at a marriott. oh shockingly excellent water pressure. felt like i was an elephant being hosed down at the circus.',happy
id27104,' strange and frightening people prowling along the corridors. we were afread taking the elevators and reaching to our room. a pro: thanks to the guard who accompanied us several times to the room.',not_happy
id27105,' i had to pay for a refrigerator to be put in my room. even small hotels have refrigerators in the room. wtf?',not_happy
id27106,' beautiful hotel but what makes the muse stand out is the exceptional staff. every staff member we came across greeted us with a pleasant word and seemed genuine in their desire for us to have a nice experience. i would absolutely recommend this hotel to friends. thanks fors uch a great experience!',happy
id27107,' the service was great. the staff was friendly and helpful. the room had everything that was promised. it was clean and comfortable all be it small. the location was great. it was close to the subway and the buses. close to madison square garden macy is and the empire state building. it was a great experience!',happy
id27108,' our second stay at the luxe sunset boulevard was again first rate. a previous reviewer had cautioned guests to request a room away from the main building to avoid the potential noise of events there (weddings parties etc.). good advice which we have taken twice and would reiterate to others. many of the reviews comment on the high quality of the hotel the beautiful setting (nestled in the hills with an almost oasis atmosphere) and the high quality of the service. we concur with all those positive comments. only cautionary note to add some new information - there is massive public highway works being done in the area which occurs in the late evening. before leaving the hotel at night request a plan for your re-entrance as the roads are all blocked with police guards who in our case were unaware that the entrance to the hotel had been entirely blocked on sunset blvd. and in fact were unaware a hotel even existed in the restricted area. the hotel staff do not volunteer information when they see guests going out for the evening but this is a serious oversight on their part because the road closures are extensive and even getting into the area can be extremely problematic - let alone to the hotel itself. with this one exception out stay was wonderful and we would highly recommend this hotel if you have a reason to be in the brentwood-santa monica area. and do take advantage of the lovely little brentwood village shops and restaurants just minutes away by car.',happy
id27109,' i travel very often to san diego and this hotel is the worst ive experienced. to start there were bed bugs in my room. service at the bar-restaurant was awful youll be lucky to see a barman behind the bar. staff was not very friendly in one occasion i needed to break a couple of dollars for the washing machine and they were only able to find - quarters as there was no change in the bar. there is only one washing machine for guests which is not ideal when you are on a long stay. very poor overall.',not_happy
id27110,' we took a quick trip my first to new york city in the middle of december. we stayed at the new york marriott marquis. i love the marriott brand - always have - but i was very impressed with this hotel. the rooms were huge - not at all what i expected in nyc. and the location was perfect. close to broadway shows shopping the today show and a subway station. we were only about - quick blocks from central park so we got up and went for a run there one morning. our room overlooked times square and thought the sounds and lights would keep me up all night but the curtains kept that all out and we slept soundly. the staff were wonderful and they gladly checked our bags and called us a cab when we were ready to leave. when we arrived i was shocked to see that our room was ready. i assumed that with it being the holidays that wed have to wait for our room but that wasnt the case. my only complaints were that when we were leaving on wednesday we were caught up in the follies matinee crowds. and the elevators are glass so if you tend to get motion sick be prepared. the elevators moved so quickly and my ears popped on most trips up!',happy
id27111,' the hotel itself is clean and relatively modern. i would consider it a -.- star though. there is a bar a very helpful concierge and decent views. it is a medium walk to the historic sites far from the art museum and in a safe area. the room was at first glance very good but small things (that dont necessarily bother me) were evident - tears in the carpet nicked and worn furniture etc. room service prices were reasonable tv reception good and the bathroom was large. they are not pet-friendly which is outrageous in the current hotel climate. almost every other --star property has some type of pre-planned accommodation for pets. this is a shame and may keep me from hyatt in the future. other review have pointed out the parking but i have a different take. it isnt the walk that bothers me (it really isnt that far just pay attention to well-marked paths and you will be in the lobby quickly). the first issue is there is one elevator from the lobby to the parking and it is very small. at various times the wait was more than - minutes to get on the elevator. imagine this at check-in-check-out times. there is also no quick way to walk to the parking garage which makes it very difficult to get your car. the second issue is enormous: after checkout we waited thirty minutes to leave the garage. there is one way out with one lane and one parking attendant. it was a complete madhouse (this is not an exaggeration). people were trying to pass on the up ramp causing many near accidents. horns were blazing etc. this issue could be easily fixed - especially since the hotel knew about it (they finally sent someone who with seemingly no rhyme or reason started letting people leave through the out gate while making others wait). they could -. notify people that at noon the parking garage is insane so plan ahead or -: change the system by which you leave. you have to give them your parking tag number your last name and your room number. the attendant writes this all by hand. it is an astoundingly poor way to leave the garage (even when not checking out). of course you could avoid this by paying for the valet service. i would recommend doing this. but it does not excuse the poor handling of the self-parking. overall: i would not pay full or even half-price for this hotel again. the lack of pet accommodations a decent parking structure service related to parking breakfast --star accommodations and shuttle service to other areas of the city make it unreasonably priced. you could find deals on many other --star properties for around the same price (albeit higher parking charges) but they will have better overall service and accommodations.',not_happy
id27112,' we enjoyed our stay at the hilton garden inn. the staff was very friendly and helpful. the location was great! we would love to come back again!',happy
id27113,' the first room we were put in had a faucet that wouldnt turn off and it smelled of mold. the second room was filthy from top to bottom. wallpaper was peeling off the walls and ceiling. the carpet had pet stains on it. but the worst of all was the bathtub mat. it was totally googy with soap scum and i honestly dont think it had ever been picked up and cleaned. it was almost cemented to the tub by the goop. there are not enough words to describe how bad the hotel is.',not_happy
id27114,' we booked - rooms for - nights each sept. -----th ----. we arrived around -pm and checked in with no problems. we were given very nice rooms on the --th (top) floor - there are only - rooms on this floor so very little traffic and noisy neighbors to condend with! the rooms were extremely clean (no signs of roaches or rodents) and just large enough for - people in each room with luggage. each room had a single king bed. the rooms were not large but they were fine for our needs (sleeping and getting ready to see the city.) our only problems with the hotel probably have to do with the age of the building. there were a few noise issues. the air conditioners in both rooms used by our group rattled and coughed their way through cooling. changing the temperature guage on the units did not change the noise just the frequency of the noise. every time the a-c would kick on it would thump loudly and the wall unit would vibrate noisily. we were tired enough each night from all our sight-seeing it rarely woke us up. it was more of an annoyance. the second noise factor was the pipes banging. on a regualr basis we would hear loud bangs from the bathroom. in my room we simply kept the bathroom door closed to cut off the sound in our friends room they got more creative: they turned off the water supply to the toilet and that stopped the problem - you just have to remember to turn the knob and get the water flowing to it again before flushing! as others have said the elevators are slow but it wasnt a problem. as i said we were on the top floor and we never had to wait long for an elevator. the only advice i can give is this: if you can try to avoid a room by the elevators. my friends room was next to the elevator and the doors close loudly and woke them up often during the night. other than these few problems the hotel was fantastic. it is near a subway stop and walkable to many places (the view out our window was the empire state building - just a block away!) as a group we always felt safe walking about at night though i dont know if i would feel comfortable walking alone in the middle of the night.) i will stay here again!',happy
id27115,' long ago i stayed here once all alone for - weeks for business and i fell in love with the place. periodically i returned for --- days at a time and i continued to love the place. that was then. on my most recent stay at the drake i confirmed that it is as terrific as ever! that said some things about it are old and need a bit of work but as a whole it remains a gret place to stay on the north end of michigan avenue.',happy
id27116,' i am in the midst of a two week business stay and chose this hotel because of its proximity to where i would be working. overall the hotel is excellent. it is very clean the rooms are spacious there is a fridge and microwave in the room staff is pleasant and the amenties are fine. as a priority member i received a very nice bag with bottled water peanuts and chocolate on checking in a plus in their favor. there is a free breakfast every morning that is more than satisfactory and the fitness room is quite nice. i like the towels they are nice and thick and the bed is comfortable. the only downsides are the traffic noise from i--- and the fact that there is no restaurant on the premises. you have to have a car and go somewhere at night if you want to eat after you get back to the hotel from a day at work. i would stay at another holiday inn express after this experience if i was visiting austin as a tourist id probably want to be in the downtown area. but this is a good place for a business traveler.',happy
id27117,' i stayed here for one night on my own and my husband joined me for a conference the next few days. the good--the lobby is bright and airy i found the check-in staff very professional and accommodating. i found the room with the king bed spacious. the hotel restaurant staff were accommodating and the maid helpful. the bad--there were many families with children in the hotel over the weekend and i was bothered by doors opening and closing as well as people talking in the halls past -- p.m. the rooms were not well insulated enough to prevent being disturbed by the noise. the internet is not free here. the ugly--about - a.m. on sunday i was awakened by--the fire alarm. all guests were instructed to evacuate the building. after a while we were allowed to return and learned not only that someone had pulled the fire alarm but that this is not unusual. overall i think this hotel wants to be a business hotel but really lowers their rates to get the families in on the weekends. it doesnt seem set up to appropriately accommodate families.',not_happy
id27118,' my wife and i traveled first to niagara falls then to maine. we took the train from washington dc to niagara falls. we then traveled by train and bus to toronto airport. because i could get a good deal on executive class seats on a flight from there to boston i elected to have us fly to boston instead of portland and to rent a car from logan airport. that meant that we would return the car to logan and stay overnight there before taking the train home the next day. so it seemed most convenient for us to stay at a hotel in the airport. we did not know about the outstanding restuarant at the hyatt nor did we know beforehand about the romantic view of boston is skyline across the bay. when we arrived at the hotel we were offered an upgrade to a harborview room. we were glad we accepted the offer; it was well worth it. we enjoyed a romantic evening that was way beyond our expectations. after all we had just planned it as a stopover before catching the train home. as an added bonus the ferry to the city center leaves from right behind the hotel. we did not have time to take the trip but hope to do so in the future. we plan to go back to boston and to stay at the hyatt harborside -- and to reserve a harborview room.',happy
id27119,' the chelsea lodge a little oasis from the madness of the city streets. we stayed in a garden suite and our accomodation consisted of a small but adaquate kitchen an even smaller bathroom which was clean and had lots of towels an extremely comfortable sofa bed a large double bed coffee table and tv. the main living-bedroom was comfortable clean and spacious. on our first morning we had the ultimate surprise of being awoken by birds singing rather than sirens and car horns. it was a great base to get to both uptown and downtown sights and the closest subway was - blocks away (--rd and -th) which meant easy access to jfk airport. the area felt safe and away from the tourist crowds which made us feel more like new yorkers for our stay. this isnt your typical hotel but if you want to try something that feels homely but also independant then this place would be right for you.',happy
id27120,' this place is great if you have young kids - plenty to do right there with boating swimming exploring feeding ducks and fish and climbing the tower! as well as swimming in the pool. it is on the bay so the calm water and soft sand is also perfect for kids. the grounds alone are worth hours exploring on foot with kids - my kids loved the coves water fish and ducks! if you dont have kids dont come here - seriously! this place is great for families -- without kids i would go somewhere else. the only potential issue is that this place is not the - seasons and the rooms can be a bit run-down but the beds are comfortable the service is good and who can beat a suite with kids?!',happy
id27121,' my husband son and daughter-in-law recently stayed four nights here and everything was just great! we flew into midway caught the el in and walked - --- blocks to the hotel. we were guided each time out to what was the fastest-easiest way to either bus train or told to take a taxi by the hotel staff. we loved every minute of our stay. the only snafu was the outside flags mounted to the window of the room during a really windy time around ---am kept banging. everything was clean neat and the folks were super super nice!',happy
id27122,' stayed two nights during the gator bowl. no real complaints. rooms were of good size...clean..beds were ok...certainly not of marriott quality but again this was not a marriott. towels were small and thin but extras were easily obtained. the price fit our budget. we werent there to stay in the rooms. no continental breakfast offered. denny is restaurant --- yards away. shopping complex and mega movie theater within a mile. several restaurants too (chili is ruby tuesday cracker barrel)',not_happy
id27123,' the hotel is a little far from all the tourist sites in an area that is fine during the day but dark and deserted at night. the subway runs frequently and late into the night but it is about a ----- minute ride into downtown. compared to what other downtown hotels charge for comparable rooms the doubletree club boston is a real bargain.',not_happy
id27124,' stayed one night as part of business travel for a trade conference. $-- a day to park is crazy as is $-- a day for internet. the room had a really funky smell but it was a decent room. ordered some dinner from the hotel bar to go up to the room. it was a pasta alfredo type dish and it was not good. i wouldnt rush back to stay for a leisure trip but for business travel if your expense account can handle the regular $--- per night rate i guess it is ok.....',happy
id27125,' we just completed a stay at the fairmont copley plaza. it was our first visit to the hotel but we are frequent visitors to boston. sitting here now i dont think id return. copley square is in my opinion the best place to stay in the city. central to everything. the hotel is classic and beautiful. in spite of the renovation the rooms still feel old with thick old coats of paint and bad lighting. but the room we had was huge as was the bathroom. there was virtually no furniture though so both seemed empty. the main issue is housekeeping. there was an old m&m on the floor by the tv so i have to question the vacuuming. our ice bucket was taken and not returned. i had to ask twice over - days to actually get one brought to the room. and when we called to get fresh towels brought in and the wet used one removed the front desk obliged and then housekeeping called to argue over whether we actually needed them. the maitred at breakfast was great. very polished very professional. unfortunately he wasnt at his station when we arrived and we were sent to a table with a curt finger-point. and that is emblematic of this hotel. sometimes sublime too-often careless and off-hand and dismissive. for the price we paid we hoped to be pampered a little. we didnt expect to have to plead a case for towels. this hotel needs to decide what it wants to be.',not_happy
id27126,' this was a one day business meeting. i took the train into dc and was easily able to walk from the station to the hotel. check in was efficient and i found the room clean modern and well appointed. you have to pay for internet use but there are computers for airline check in in the lobby. the rooms are secure with door latch and peephole. there are about -- channels on the flatscreen tv but many are second rate filler. no international channels were noted. there was no traffic or room noise in my -th floor room. you must go down an escalator to get to the lobby and access the elevators for the room. the hotel is very close to the capitol building and the mall and not far from the metro. the newseum and national gallery are about - blocks away. other mall museums are a somewhat longer walk. we had breakfast and lunch served for our meeting and i though both meals were very well prepared attractive and fresh with interesting bends of flavors considering they was served to a group. i did not use the fitness center but many folks run the loop around the mall to the washington monument and this is a good launch point. i got a good deal for dc with a $--- senior discount.',happy
id27127,' i had a great time here! i would definetley come again!',happy
id27128,' i just stayed for a couple of days. the rooms are older and a bit worn but if the green and gold carpeting were changed it would make a big difference and feel much cleaner. the location is good. the a dash bus goes right by and its a - block walk to the subway. i dont know what to say but the next morning i woke up with five bright red dots on top of my foot. are these bug bites.?',not_happy
id27129,' two close friends and i stayed in this hotel and had the most pleasant experience. the rooms were very clean and nice. the beds were comfortable the bathrooms were well appointed granite countertops. i would highly recommend this hotel for anyone staying in nyc to see times square central park and any theater performance.',happy
id27130,' the rooms are so far-flung it was a big hassle. we got lost going to our room. on our departure morning it took over -- minutes and - phone calls for a bell hop to come help me with my bags. normally i would have managed but i was travelling alone with two young children and several suitcases and couldnt get to my car in one trip without the bell hop. very nearly missed my flight because of the delay fortunately the hotel was very close to the airport and shuttle service was adequate.',not_happy
id27131,' spent - nights here this summer i enjoyed my stay at the hotel and was impressed with all aspects staff rooms food location etc. the only negative is that the a-c in some parts of the hotel is far too cold there is no need to have corridors at below -- degrees! plus this is a waste of money for the hotel so much for being green!',happy
id27132,' this was my third stay at lpm and as always we had a great time. if i could change anything i would not book with bargain basement rates with online travel agency ... nothing wrong with them but having stayed this time on the cheap rather than my previous stays when i booked directly with lpm reservations i much prefered being able to negotiate a room on the --th floor with a park view than being given a room on the --th with a view and sounds of a building site ... you get what you pay for! having said that the room was great really comfy beds and clean bathroom. we had a problem with our loo on arrival with was dealt with super quick and accompanied by a personal apology from head of housekeeping. special mention must go to the two gentlemen of the concierge who were unfailingly helpful and as a result of their suggestion we had the best steak meal ever! i minor niggle that i cant quite get past (but has not put me off returning!) is that getting a breakfast can be a bit stressful at the weekends as for some reason ive never quite understood lpm open their restaurant norma is to every tom dick and harry that want to eat there as a result lpm guests have to book well ahead for weekend breakfast and as we found you may find you have to get up early to ring down for a cancellation. i still find it a bit bizarre to expect paying guests to eat outside the hotel while non residents fill up the breakfast tables and not something ive come across in any other hotel but having said that the breakfast are worth the stress and we did manage to get tables when we wanted. all in all i would definitely recommend a stay here as hotel location is just about as good as it gets the rooms are great the staff are courteous and nothing is too much trouble. the knave bar was particuarly good for a late night hot chocolate. oh and how could i forget the amazing burgers from the burger joint tucked away in the corner of reception a hidden treat! well done lpm and thank you!',happy
id27133,' the hotel was very nice. the staff was great was there on business and was able to work very well with free wifi in the lobby or by their starbucks inside the hotel. great fitness center. the bar was nice and had good hour prices. also they had car rental on site and was able to visit san francisco in one afternoon without any hassle (about -- min trip). the hotel is connected to the convention center and located close to many restaurants and attractions in downtown sj. overall great visit. cons. wish they provide free wi-fi in the rooms',happy
id27134,' spent one night here earlier this week for spouse is business event. location is perfect for anyone with an event at the time warner center; it is directly across --th street from one of the tw entrances. received a good rate through quikbook and then was given an unexpected (but nice!) upgrade to a king studio on the --th floor. the room was in the back of the hotel which was wonderful because there was absolutely no street noise; it was very quiet at night for sleeping. the room and the bathroom were huge by ny standards. it was freezing outside and although we turned the thermostadt up to -- the room never went over ----- degrees which was chilly. if we had been there more than one night we would have had to ask for it to be fixed. room had both a big walk-in shower and a separate tub. bed linens were warm clean and comfortable. bed itself was one of the most comfortable hotel beds i have ever experienced. wood floor instead of carpet was very nice touch. service at the front desk and with the valet-doormen was good. did not try the hotel restaurant. starbucks next door for coffee and a pharmacy on the corner. would definitely stay here again if we return to this neighborhood of nyc.',happy
id27135,' the carpet was stained in our room and overall appearance dirty and dingy desk clerks not helpful gave us wrong directions and did not inform us of amenities. did not help move luggage until asked to do so. took our own luggage up to our room. would never stay there agoin and have informed our travel agent of our disappointment.',not_happy
id27136,' i stayed in hotel fusion for - nuits. while my twin room (single bed) was really small once unpacked it had everything one may want: very clean practical bathroom (shower) flat screen tv with dvd player mini-bar assortment of snacks and sufficient storage. on the down side my bedroom window opened onto a wall but it was ok since not spending too much time in the room anyhow. location is perfect; as a few minutes from union square shops and restaurants; bart and tram lines. -- min tram from pier --. breakfast was ok but unoriginal (bread coffee muffin) but there is a great dinner around the corner. the concierge was very helpful in organising bus tours and arranging pick up as well as an airport shuttle service ($--) much cheaper than a taxi. overall i would recommend the hotel.',happy
id27137,' my husband & i stayed at this hotel because of the price location and our need for a refrigerator in the room. we were in charlotte for medical purposes. on the day of our check-in the medical appointment went quicker than anticipated. we went to the hotel to ask if we might be able to check in early. the front desk clerk was friendly and pleasant. she told us she would need to check with housekeeping to see if a room was available which it was. this room smelled of smoke though it was a non-smoking room. (yes there are folks who will smoke in a no smoking room unfortunately. those of us who are allergic to smoke notice this immediately!) despite our early check-in request and then asking to change rooms this front desk employee continued to be friendly and helpful. our second room was fine; clean and fresh-smelling. we were pleasantly surprised at the size of the refrigerator; it was larger than most including a decent-sized freezer. the room met all our needs except that the bed was a bit hard for me. (i need a softer mattress though my husband was fine.)the next day my husband had an early medical appointment in which he received anethesia. we came back to the hotel for him to sleep a little prior to check-out but he became very sick from the medication. i went to the front desk to ask for a later checkout and this new clerk was just as helpful and friendly as the young lady from the previous day. he not only gave us a later checkout but when i called the doctor to get a prescription for my husband is nausea this clerk helped me find the closest pharmacy. (he even printed off directions for me to take along which was a great service!) we will stay in this hotel again when we return to charlotte. it was quiet & clean the breakfast was excellent (even included yoghurt & fresh fruit) and the pool looked nice though we were unable to use it. i would have no hesitation recommending this hotel to other travellers.',happy
id27138,' room was dark and dated although large. carpet and comforter were very tired. one step up from a motel one step down from the benchmark of a hampton - fairfield - hi express. nice guy at front counter was accomodating.',not_happy
id27139,' we enjoyed our --night stay here. the hotel was quiet and the beds are so comfy! the staff was friendly and helpful and we loved that sherry was provided in the afternoons. we had two rooms on upper floors at the back of the hotel. our views were great and there was no street noise. the rooms are not large but quite adequate.',happy
id27140,' grounds are very well kept and hotel is very clean. while we were there there was some sort of convention going on and the hotel was more geared toward the business crowd. employees at front desk were professional but icey. i didnt feel welcomed at all. you are given a warm cookie upon check in and their literature says you can ask for another cookie during your stay. when i asked for another cookie one of the girls went to get it and the other told her there wasnt enough for me to have one. very awkward! there was a problem with the bath tub draining which was repaired as soon as i reported it. we rented a family suite for a week. we were told there were no laundry facilities either which wasnt good news to me being that we had been to the beach a few times. the room was wonderful though. the food on site is very overpriced. there are no free breakfast or any kind of inexpensive meals. there were also flyers from local places to eat each day under my door which made me wonder why they would let people in the hotel to pass out flyers daily. i stay at hilton hotels as i know they have expectations that have to be met. homewood suites is much more family oriented. no microwave in the room which isnt good when you want to heat up left overs from the places that you have eaten at.',not_happy
id27141,' i am trying to think of something negative to comment on though i can not. some other reviews said the rooms were tired though i did not feel that way. granted everything was not brand-spanking new though nothing was dated maybe slightly used. the staff was amazingly friendly and helpful. the bed was super comfy with lots of pillows and cozy sheets. the lobby is welcoming beautiful flowers and areas to sit and relax. the wifi in our room worked wonderfully. the hotel was gracious with an early check-in and late check-out. the location is perfect!',happy
id27142,' #name?',happy
id27143,' the magic castle hotel is such a fun place to stay if you want to be in walking distance to hollywood. our suite was very large clean and comfortable. the people who work there are so friendly and helpful. everyday there is a delicious free breakfast which includes pastries yogurt fruit cereal beverages etc. want a diet coke or a snack just go to the desk and ask. while staying at the hotel you can make reservations at the magic castle which is a lot of fun! the hotel is just a couple of blocks from the hollywood walk of fame kodak theater shopping and many other activities. jason and z were our greeters when we arrived and they set the tone for our week. if you are expecting a - star hotel then you should not go here but if you friendly fun clean free wi-fi free parking free snacks and location then you have found the place for a couple or a family with children.',happy
id27144,' the staff is very nice but the facility leaves a lot to be desired. the plug in plate covers on two electrical outlets were hanging out of the wall. same with the water shut off valve for the toilet in the bathroom. the carpet was old and the walls were thin. breakfast was small boxes of presweetened cereal and packaged pastries. the coffee and tea was good.',not_happy
id27145,' with the embassy suite you know what you are going to get. it is nothing special but it meets the needs of a family. the room had two queen size beds and a pullout couch. the kitchenette area is smaller in this hotel than others i have stayed at. there were no utensils in the drawers plates or cups....so if you are planning on using the room for snacks etc. you may need to run to the nearest convenience store for various items. the breakfast line was crazy with all the kids visiting during the school break week but once again you know what you are getting when you stay at an embassy suite. they offer a grill for omlets and have scambled eggs hard boiled eggs bacon saugages pancakes fruit yogurt waffles...various juices coffee tea and hot chocolate all for free. in the evening they offer small snacks like pretzels chips or gold fish along with cocktails and soft drinks. i couldnt believe how late some parents let their young kids stay up running around and yelling --.-- pm most nights. because of the opened center atrium they blast music that you can hear in the room during certain times during the day and the noise of people visiting in the atrium floats up to each room. still my kids love staying here.',not_happy
id27146,' my mom aunt and i stayed in a - bedroom family suite on october - ----. it was a large room basically divided by a wall with two queen beds and tv on one side and another queen bed and tv on the other side. we had our own bathroom... clean great water pressure in the shower and nice toiletries provided! the hotel is very quaint with a historic feel. do not stay here if you are looking for something with modern amenities. the front desk staff was helpful and courteous. the elevator was small but again remember that this building is about --- years old! we really enjoyed our stay and would definitely recommend!',happy
id27147,' although i had a small room right off the elevator it was super quiet and everything was very clean! minor issue with the in room phone was fixed promptly. jorge was very attentive in the dining room on sunday morning. this is a great smaller hotel feel and the free parking free wifi and excellent convenient location were definite perks! pool was immaculate. nice work out ctr. i will stay there again- and use the free shuttle to dallas mkt ctr for shopping! thx doubletree!',happy
id27148,' the front desk staff walk out from behind the counter to greet you when you check in the restaurant manager makes sure you have great meal and the concierge staff get to know you and are always pleasant and helpful. these are just some of the reasons this hotel is a very plesant place to stay.',happy
id27149,' i chose the st. gregory for a - night stay in washington over the memorial day weekend. i based my selection on traveler reviews and i have to admit that i was disappointed. i have summarized below: pros- • convenient location in dupont circle neighborhood but please be aware that the hotel is not - block away from the dupont metro stop as stated by another reviewer. as the hotel notes it is - blocks from the stop and if you have more than an overnight bag you might want to consider a quick cab ride. • friendly front desk staff • public areas and room were very clean • $-.-- martinis in the hotel bar all day • great rate through the hotel’s website cons- • very noisy neighbors – i know the hotel can’t control this but it took - calls to the front desk to have the music turned down. once the music was turned off other visitors chose to hangout in the hallway rather than their rooms. we elected not to call the front desk for a third time. both incidents occurred @--am. • although the hotel’s website indicated that rooms w- double beds were available we were informed once we got there that they only had rooms with a king bed and a pull-out couch. to be clear we were told when we arrived that the hotel does not have rooms with double beds. after a long day of sightseeing and for a --night stay who wants to argue? we left for dinner and when we returned the “bed” was set up. the pull-out couch would not have been a bad option except the occupant is so close to the front door that you hear everything happening in the hallway • small room with a complete kitchen – as noted by another reviewer this type of room is better for business travelers or families. • nothing about the hotel is really “luxury.” yes it’s clean but…you expect that right? there were no extras i.e. no bathrobes no luxury bath products etc. we had a delicious brunch at clyde’s (gallery place metro stop) and a so-so dinner at the front page (dupont circle.) we understand that it was a holiday weekend and the hotel may have attracted a crowd that was looking to party but all the noise really detracted from the visit. for our second day of sighseeing etc we we extremely tired after not getting a good night is sleep. although the staff at the st. gregory was very welcoming i would try another hotel the next time i visit dc.',not_happy
id27150,' this is a beautiful hotel located on top of the metro which made it great for taking sight-seeing trips. our room was very quiet and clean. the bathroom was big and bright but the tile in the corners of the bathroom floor were cracked and a little dirty. nice desk area with internet connection. we had a very pleasant stay.',happy
id27151,' great location and nice staff but the hotel was so loud we didnt sleep our last night. the room was in terrible shape im surprised they had been approved by marriott.',not_happy
id27152,' we traveled from dallas texas to ontario and stayed in - different hampton inns on the way.....all were great! the breakfasts were amazing....varied hot and cold selections terrific service and clean and tidy at all times. each hotel was slightly different but all were lovely and all the front line staff were friendly and accommodating at all times. at this hotel the counter staff even offered one of their personal cell phones to me as my room phone didnt connect for a ----- number i was trying to call. i thought that was pretty generous and very kind! i would definitely pick hampton inn again on any trip - business or family - it was a ton of value for the money and all i could ask for in services and ammentities. thanks to everyone there.',happy
id27153,' we stayed at staybridge suites in liverpool a few years back which we thought excellent so i was delighted when they built one in new york. i am a lucky girl and i have been lucky enough to have stayed in quite a few places in nyc and (of hotels within our budget) .. i do still rate the salisbury for size of room and the suite aspect for a family - and the metro on --th for the roof terrace but overall staybridge tip the scales. great breakfast - eat in or take to your room. the reception on three evenings of the week for drinks and nibbles was really welcoming and appreciated. the rooms are not big but they are very well equipped and we made full use of crockery glasses etc. and the fridge was sooo useful. yeah - the lifts can be annoying - but here`s a tip. .we were on the --th floor. we pressed both the `up` and `down` buttons and got into which ever lift arrived first. it only takes a few seconds to go up before you go down and it means you are not waiting and waiting and waiting - which you will do if you just press `down`. obviously - from the ground floor - you have little choice. but you know - there`s worse things in life than waiting for a lift for a few minutes. the laundry in the basement was a really good. i have two niggles - -) a several nights in a row we had to ask for our room to be cleaned and wait around for it to be done and then.... had to ask for towels because they kept running out. one night we called three times for towels - and toilet paper. the towels arrived but not the toilet paper. - it`s a good job i`m a woman of many tissue packs!!!! a long hot day of enjoying the city - you arrive back at -.-- in the afternoon - and you can`t get a shower because your room is being cleaned or they didn`t leave towels. annoying. i mentioned this at reception and was merely told that rooms were cleaned throughout the day and we would have to wait. i have never stayed in a hotel where the rooms were still being cleaned at -.-- in the afternoon. and...one more thing. a special occasion - the doorman organised a car to take us to a restaurant one evening. and the guy who drove us had no idea where to go or that central park doesn`t allow cars after -.-- in the evening. i know that fact - and i don`t live there!! we paid $-- for the car and because of his lack of knowledge and he kept going to turn into the park and couldn`t understand why he wasn`t allowed. i must have said about five times that it wasn`t allowed and we should have been dropped on fifth avenue instead of going up the west side of the park but he just kept on driving. so - we got out and walked or we`d have missed our reservation. hey ho. live and learn. however we also had a car booked for us to go to the airport and our driver was great. so - win some..lose some. sometimes reception were friendly - sometimes icy. and when we left the lady who i checked out with didn`t even ask if we`d had a nice stay or anything. which would have been nice. i guess we all have good and bad days. concierge very helpful and friendly. and the guys who work doing breakfast etc work really hard and keep everything fresh and replenished. you are right off times square and near to a metro station and very central. we had a seven day metro card and you can travel all over - no time restrictions or `zones`. i recommend the highline garden. tranquility amongst the hussle for an hour or so. took a trip out to brooklyn botanical gardens this time - lovely. and it``s free on tuesday and saturday morning which was a nice surprise when we got there. oh - and you must go over the river on the roosevelt island tramway. great view of the river. we went back and forth several times! it was such fun. (you can use your metro card on here too). spent quite alot of time in soho-greenwich for shopping. nice restaurants here too. also - there are lots of eateries on eighth and ninth not far from the hotel. ate at the boat house in central park. very nice. pricey... but very nice. the tenement museum is also very interesting - the guide was great. enthusiastic and knowledgable. i would highly recommend the staybridge.',happy
id27154,' we brought my nephew into nyc for the first time and only had three days. it was the perfect location and they gave us a room on one of the highest floors. great service clean rooms and they were large for nyc.',happy
id27155,' i work for a charity and we had a special event and fundraiser there in one of the ballrooms...it was fabulous! the staff was superb and they catered to our every need. the food was excellent and the ballroom itself was very nice and accomodating. i would definitely recommend this hotel for anyone needing to host a special event or meeting!',happy
id27156,' stay away from this hotel. while location is indeed great it is not worth staying. locks that dont work slow elevator bathrooms that reek of smoke and molds hard bed... and upon closer inspection bed bugs. i checked in and checked out asap. if it is any consolation the old gentleman at the front desk was at least very nice and refunding was no issue.',not_happy
id27157,' we checked in monday of spring break. the free wifi is great! the bathroom floor tile could have been cleaned a little better. it is a great location. it is a few blocks to walk to market square. there are bus and trolley stops next to the hotel if you do not want to drive. on tuesday we went to sea world. when we returned the room was clean. we only had - towels four - people. they brought us some more when we asked. wednesday when we returned our room at -pm it had not been cleaned. we always took everything from the sink. a partially used bar of soap was still on there so i guess they did not clean the vanity.we took our grandaughters to the pool so our room could be cleaned. the pool had no towels. i asked the housekeepers who were down the hall from our room for towels. there were not enough towels in our room again.',not_happy
id27158,' god i love the san jose. i have stayed here at least -- times i go to austin for work a couple times a year and have yet to try any other hotel although the saint cecilia is on my list for next time. this place is so relaxing and lovely the decor is minimalist and classy without trying to hard. it feels like somewhere you want to live forever. i love the rooms above the pool the balcony is are fantastic and even though it is above the bar area it is quiet at night. there is a great little coffee spot in the parking lot where you can get breakfast or coffee in the mornings and the room service breakfast is also delicious healthy and not over-priced. the details are fantastic great bath products robes and even paper bikini is in case you forgot a swim suit. genius! the location is perfect. so many fun places in walking distance continental club across the street i mean it could not possible be any better.',happy
id27159,' as some reviewers have said the rooms are a little small but not as some people say tiny. my wife and i were quite comfortable in it. although we were easily able to walk over to michigan avenue or the red line subway it would have nice to have been a bit closer to michigan. it was quiet well-kept and very clean. my wife would have preferred a coffee-maker in the room but that is what husbands are for--hunting and gathering. i believe we got it through hotwire; for that price it was a very good value.',happy
id27160,' very expensive. only good things are the free wifi in room & location. very dark. they say it is for atmosphere. looks to me that it is a way to save on electricity and to hide the furniture scratches & dirty upholstery. maybe we were just too old for the ambience. mostly an under -- crowd.',not_happy
id27161,' incredibly cute hotel great amenities (including ipods and loaner goldfish should you need one). great location with concierge service that really knows the neighborhood and the city. incredibly friendly and efficient staff. loved it!!',happy
id27162,' i booked - nights at the pod at the beginning of july to take my boyfriend away to celebrate his --th birthday. i had read the reviews and looked at the hotel website so i knew the room was going to be small - which it was - but it was absolutely fine. it is like staying in ikea - everything has it is place and it works really well. the i-pod docking station and flat screen tv on the wall was great too for a budget hotel . it is certainly a hotel for people who are ermm comfortable with each other as the wall between the bedroom and the bathroom is see through glass. there are plenty of bathrooms on each floor though for people who require a little more privacy!! the shower in the room was powerful and really nice! the room was cleaned daily the bed was made and fresh towels were put in. the air conditioning worked - thank goodness!! (new york was experiencing a heatwave when we were there --c!!). there was a bit of a wierd damp smell on the last night but we dont know if this was something to do with the air con or the bathroom?? make sure you go up the the top floor (--th?) right out of the lift and then left at the end of the corridor through a door on the left and up the stairs. it isnt signposted but it goes to the rooftop terrace which is good in the daylight and magical at night time. location was fine - we didnt struggle for anywhere to eat (we didnt try the hotel is restuarant as it seemed a bit pricey). we didnt use the subway once we walked everywhere and also had tickets for the sight seeing bus which took us down to battery park for the staute of liberty. if you dont mind walking a bit the location is excellent - it took about -- mins to walk to the empire state which isnt really a long time and about the same for bloomingdales. overall would recommend and it was better than i thought it would be! i was impressed!! if youre expecting to be waited on hand on foot in a huge lavish room then this isnt for you but if you want to stay somewhere a bit different and quite funky then stay at the pod!',happy
id27163,' my wife and i stayed here for a major conference held downtown. the property is well-maintained and the staff was most courteous. there are many restaurants nearby and you can catch the trolley about a -- minute walk away to ride downtown. if you have a car i-- is right out front and you can easily find your way around.',happy
id27164,' i recently stayed in this hotel with my boyfriend. after a very long flight and being extremely exhausted we were greeted by a relentless homeless man. he was so persistant he made his way to the front of the lobby and continued to stare us down until staff noticed and gave him a knowing look to leave. as i peered out of the bedroom window i was shocked to see a naked man in an adjoining room in bed with his ladyfriend. needless to say the curtain remained shut for the remainder of the night. the towels appear to be -- years old and the soap very harsh especially for those with sensitive skin. that night my boyfriend found and killed a cockroach in the bathroom . across the street several adult video stores and live sex shows await your patronage. as well if you have any drug habits you will have no trouble finding a supplier as the area is full of druggies. all night i could hear street sounds screaming and yelling all of which were very frightening. my boyfriend is usually a very deep sleeper but he stayed awake most of the night fearing someone would break into the room. i fortunately wore earplugs to bed so managed to have a decent sleep. i recommend sleeping with long-sleeved clothing and socks as im sure this establishment is infested with bedbugs in addition to the cock roahes. the top comforter was soiled the sheets appeared to be clean and the bed was average-to-poor. lastly the staff was very pleasant to us unlike other people is experiences as detailed in these posts. i suggest spending a few extra dollars and stay in a reputable hotel. the lack of cleanliness and unsafe neighborhood are enough to prevent me from ever going back.',not_happy
id27165,' paid -- dollars for this room through priceline and it sounds as if that is a steal in sf. if we couldnt have gotten this deal we probably would have ended up staying at the airport. anyhow....a few things: - yes the bad part of town is nearby. here is my tip: dont go southwest of the hotel. that is the tenderloin district and it isnt very pretty. if you stick to going east (shopping and theater) and north (wharf touristy areas etc) youll be fine. the neighborhood the actual hotel was in seemed fine to me. - the beds are indeed pretty hard. my fiancee and i woke up both mornings with big time back pain. let is just say were more thankful for our bed at home now. - the decorations are very beautiful...it is a departure from your typical hotel...which i guess is what defines a boutique. - the room wasnt as small as some people made it out to be. if you want a hyatt sized room...well...stay at a hyatt. - this isnt close to the wharf really...so that was a letdown. it was quite a hike to the coast! all in all..worth the money though.',happy
id27166,' ive stayed at the thompson les a few times in the past three months. my colleague and i get a double deluxe room which is not that large or deluxe but for nyc it is fine. the rooms are very spartan but comfortable. the last time we were there a few items in our room didnt work great- the faucets and shower were quirky (like having a really hard time getting full water flow in the shower only hot water coming out of the bathroom faucet) and some signs of wear were evident in the bathroom-grout and ceiling. i always choke when paying over $--- a night for a hotel with rooms this small and spare but comparatively to other hotels in manhattan this is a good value. i love the location right across from the les subway stop and in the heart of a great neighborhood. the staff is generally helpful and friendly. the restaurants are definitely overpriced but the food is good.',happy
id27167,' the accommodations were excellent; did not care much for the staff (except one house keeping woman). when i went to check out i gave the hotel manager (male) my list of concerns. he did keep them but he offered no apology or concession. the eating area was not adequately stocked at -:-- - -am when i came down for breakfast. no bananas? no bran cereal! milk containers were empty and there was no one around to assist. another time an employee was mopping the floor and she exhibited an attitude when i tried to get coffee. but there was no coffee! and this again was in the a.m. my room did not have a service notebook or an iron; the iron was given did not work. i decided to wear my slacks wrinkled as no one appeared to ask may i help you?! lastly the outside needs to be monitored. i do not mind that others still smoke but the front entrance could be cleaner.',not_happy
id27168,' good location for sight seeing in san diego. very close to the interstate and just a short drive to all the popular sights. free parking. good free breakfast. clean rooms. and good prices. just a nice standard hotel for a reasonable price especially if you stay during the weekend when the business men are gone becasue the prices are cheaper.',happy
id27169,' my friend had bites all over her body. it was obvious that the hotel has plenty of experience dealing with bed bugs. they gave us a refund but that doesnt compensate for the hassle and annoyance',not_happy
id27170,' this is more of an experience than just another place to sleep. we were lucky enough to land after -- hours in the air to the greatest halloween party i have ever seen!! we found the energy to party till the wee hours even though exhausted. the wrong booking had been placed but the staff were all to helpful and went beyond what we requested in the first place even after i acted like a tool at reception (sorry i was exhausted). the suites are just mindblowing good the wine list is truly world class. every time i called down the staff actually cared and that is just so rare. i want you to believe how good this place is and to trust me so ill give you - negatives. we had a stripper pole in our room that didnt spin as there supposed to and i got a rash (nuf said) and the concierge just seemed useless. (i had to take my bags up and bring them down to the cab - bags not easy) with a bit of thought both these problems could have been avoided. only thing i was wishing for was an alice in wonderland suite. oh and dont eat at mortons next door the place has gone to the dogs. - stars from me for this hotel',happy
id27171,' i cant say enough for the location. i am a real fan of philly (being from boston that says alot) --- and i kind of liked this hotel but am not sure we will stay there again. it is decorated in this uber hip international style that was fine in the early (say first five years) part of the century but it is getting a tad old and a tad silly -- the design style i mean. the hotel is very spare in the lobby supposedly zen (maybe?) and what it really says is: we are not welcoming you unless you are totally into our cool hip design style. our suite was the franklin suite. it was oddly broken up --- almost like two rooms but without the beds in the second room. we had two full baths one strange viewless sitting room and a very very nice bedroom with two queen sized beds. the bathroom (attached to the bedroom) had the (once again) uber hip european appliances ( i use that word deliberately because the sink seemed more like an appliance than a sink) --- very interesting mirror lighting (rather liked it) that seemed to eminate from the entire large mirror. room was very quiet.. we walked to symphony concert and ate at a korean place down a side street. the parking situation was a bit silly. we were on our way down to get the car called ahead (this is now sunday!) and were told we both had to be in the lobby with our luggage before they would call for our car. not entirely welcoming or sensible.... it took them -- minutes to find and retrieve our car. (much chatter on the walkie talkies about where the care actually was located) -- warning: the hotel is under some sort of construction. the side walk is covered in scaffolding and there is no dining option.',happy
id27172,' the room was small. i booked a kings bed to find out i only got a queen. location was excellent in the middle of korea town and very very close to -th-th and broadway. i felt safe at night in the area as it was a busy section of midtown. the staff were friendly. the breakfast was basic but reasoable. once i came back to the room at about --:-- it was a bit noisy from a party on the roof. i would stay there again if i came for a very short time and by myself. i was told that they have slightly bigger rooms but i was disappointed that i did not receive what i have booked and paid for. i paid around $--- including the tax.',not_happy
id27173,' this is one of the newer version of marriott vacation villa suites: spacious very well designed almost luxurious. hotel guests can access the jw marriott facilities which are a block away which complements existing offerings.',happy
id27174,' this hotel was adequate for my stay. pros: good location downtown on the trolley line across the street from a nice park. room was fairly clean (there was a stain on the coverlet and one on the sofa) free wireless cons: breakfast ran out both days not enough seating for breakfast valet service slow car is kept outside when you valet park housekeeping is very slow to respond to requests bed is hard air conditioner rattled all the time closet door stuck dresser drawers stuck almost a whole pack of cigarettes and - lighters were in the cupboard no room service.',not_happy
id27175,' what an excellent place the staff was helpful and very polite the rooms were spacious and clean. the parking convient the neighborhood safe and pretty and what a view from our balcony. this is a hidden gem we will be back !',happy
id27176,' the service they provided was amazing right from the start: we got upgraded to a one bedroom two double bed suite with access to the executive lounge. the room was huge and very nicely decorated; it consisted of a large living room-dining room with a bar area and a mini fridge (very handy to store drinks-food since we were staying there for - nights) two bathrooms the bedroom and more closets than i can remember. the staff was very helpful throughout the stay; i had to call housekeeping and the front desk a few times and they were always very professional. the concierge also told us the best way to get a ride to the airport for four people with lots of luggage. id like to especially praise ernest a member of the staff in the executive lounge for doing a great job. it was a pleasure staying there and ill definitely stay there again. the rate we got was great too!',happy
id27177,' while this wasnt a trip but a local business function i have to say they made me look great! i received so many compliments on what a great retirement luncheon and i have to say i didnt do much but make a phone call and the rest was handled wonderfully. the entire staff was professional accommodating to all requests and the cake was a hit! the retiree is a model railroader so i had requested a cake with a train theme expecting a sheet cake with a design on it. was i delighted to see that they had created a train out of cake that not only looked wonderful but tasted great. next event i will not even worry about calling anyone else just call them and let them make me look like a star event planner. thanks!',happy
id27178,' this is a great spot in a convenient location. the rooms are very large and comfortable. there is free parking in the hotel which i believe is unheard of in san francisco. they have a small breakfast available in the lobby in the morning which is a nice touch. the hotel staff (owners) are so friendly. when we checked in we were given a map of the city and shown were all of the main sites were. they even told us where not to go which is great for tourists - you dont want to be wandering into dodgy areas at night. we walked to most places in san francisco from here. fishermans wharf is about -- mins. i would definitely stay here again.',happy
id27179,' we stayed here for one night when we volunteered at bsf headquarters. it was clean comfortable & welcoming. the front desk attendant treated us like friends and every hotel staff member we encountered made a point to greet us. we were in a two-room suite and the kitchenette was well-stocked with dishes etc. and the beds were comfortable. we were even able to do a load of laundry in the laundry room upstairs. breakfast was very good (we ate early) with assorted pastries hot items and oatmeal. we would definitely stay here again.',happy
id27180,' this was our third hotel in memphis and was supposed to be the high point of the trip - christmas eve and christmas day. we were prepared to push the boat out a bit for a special occasion and paid the $-- a day upgrade to a bigger room. however you have to pay for everything that would be included in the price in a more modest hotel. small bottle of water in your room? £-.--. gift-wrapped plastic ducks in the room? dont touch it it is eight bucks. then most galling is the sneaky hotel services fee which mingles the essential (internet access) with the unnecessary (overnight shoe shine newspaper). even if you do pay it be up early because your free morning coffee finishes at -am! im surprised they dont charge to use the hangers and towels. and self-parking at $-- a night pushes the price up further so instead of relaxing youre just resentful of the feeling of constantly shelling out money for amenities which come as standard elsewhere. if the peabody really needs to recoup $--.-- back from each room to cover the pool gym paper etc just include it in the overall price. then we wont know! in comparison the lovely hampton inn round the corner gave us a free upgrade to a huge room sumptuous breakfast hot drinks in the room and free use of pool and gym. stay there and hang out in the peabody lobby. the best of both worlds.',not_happy
id27181,' company booked the hotel for me. good hotel lots of retaurants within walking distance. rooms slightly small but clean and comfy. excellent breakfast every morning. the only think i would have liked to have seen would be a mini fridge in the room would liked to have had cold drinks in room every day. that is the only downfall. highly recommend if you need a hotel in this area.',happy
id27182,' this hotel is equally good for a business meeting girls getaway trip or romantic weekend with your loved one. rain or shine no worries everything is under one roof. stay where all the celebrities stayed during the recent super bowl. you wont regret it.',happy
id27183,' enjoyed all aspects of stay. great for walking area close to sea port village midway museum nice pool good food. loved outdoor fire pits and casual atmosphere. easy to get too in downtown location',happy
id27184,' i checked into this hotel at about -- noon and my room was ready. i read the reviews here and was looking forward to see this boutique style hotel in phoenix. if you are staying in chain hotels all the time this hotel would be a welcome relief. the hotel used to be a motel and there are are still signs of its faded past around. check in was very friendly and helpful and when i went into my room i was presently surprised. rooms are spacious with tv minibar and complimentary wireless internet access which for me worked very well. rooms are set around a courtyard where there is a nice pool with loungers. décor of the room is very modern within an ex motel setup. bathroom is adequate – fans are very noisy though. nice aveda amenities and fluffy toweling give it a quality feel. only negative point was there was a little dust in the room. there is a restaurant and bar in the hotel – although i didnt use either as i was on a short visit. if you are visiting phoenix and want something different this is the place to stay – staff are very friendly and helpful and the rates on offer are good too. i can heartily recommend this hotel to the young and young at heart .',happy
id27185,' myself and a couple of friends decided to go on a shopping trip to new york. we thought it best to take advantage of the exchange rate. i looked for a hotel on mr & mrs smith. we have used them a few of times before and have always been really pleased with the hotels they recommend – definitely a brand that you can trust for quality. plus as a smith member benefit we received complimentary cowshed products from the hotel which are really amazing such a treat! we had a great time in new york and soho house was exactly as i imagined; the service was impeccable and the hotel was so chic. we loved the rooftop pool as well it was just how i remember it from sex & the city! the hotel is located in downtown so its ideally situated for getting around the city. the staff recommended how best to use our time and helped with theatre bookings and restaurant recommendations. a pleasure from booking the trip right to flight back i’ve still got some of my free gift left for when i feel like really pampering myself.',happy
id27186,' we stayed here for - nights in july. the hotel is in a good central location within walking distance to union square from where we could get onto the hop on hop-off tour bus. staff were very courteous and helpful. the lady at the concierge recommended a wonderful seafood restaurant and booked a table for us. the bathroom was big and the gilchrist and soames products were a nice touch. the hotel itself is very quiet. although we were warned that the local area can become a bit shady at night we didnt have any issues at all. however since we were told to stay on the cautious side id recommend others do too. i would definitely stay in this hotel again. it is a wonderful base to explore san francisco!',happy
id27187,' this hotel is located adjacent to the world trade center memorial. convenient to transportation. lots of construction still going on in the area but it was not disruptive at all although we were there on a weekend. the hotel staff was friendly the hotel was clean and though basically furnished was comfortable. i would recommend this hotel and would stay here again. dont forget to go to the --th floor for a drink with great views.',happy
id27188,' it was a wonderful experience staying in this vagabond inn. you get a very friendly customer service and feel at home. by the way i found the location is very convenient because of nearby sanjose airport and also nice restaurants within walking distance.',happy
id27189,' i work near the hotel and was a member of the health club. i am writing to say that they are renovating the gym pool jacuzzi area through february at least. they may have a small area with some machines to use temporarily. if having a good exercise or swim facility is important then look elsewhere for the next few months. otherwise it is a nice business hotel much too pricey for families. the lobby is nice and in warm months the courtyard is lovely.',happy
id27190,' the location is great if you have lots of meetings up town. but the maid service was ridiculously bad (they *never* emptied the trash or tidied up the room. they only changed the sheets when i requested and left fresh towels). the bellhops (when they were around) let me struggle with my luggage almost the entire way then held out their hand for a tip. likewise they charged me for storing my luggage for -hrs after checkout and again wanted at tip for taking -- minutes to find it. the walls are thin and the hotel attracts a non-professionial clientele. there were teenagers shouting to each other down the hall the concierge was clueless (or perhaps new) but worst of all... there was no refrigerator in the room! no mini bar no fridge.',not_happy
id27191,' we ordered a non-smoking room and didnt get one. the hotel was sold out so we were told we couldnt change rooms. they tried an ozone cleaning technique that did not help. we opened the sofa bed and the top sheet had confetti all over it. our daughter found a cardboard blow horn in her pillowcase. we were given new sheets. when we checked out they read our comment card about the poor service and said absolutely nothing to us! i will be contacting our hockey tournament representatives and recommending that they take this hotel off the list of selections!',not_happy
id27192,' stayed at the jw this past weekend. booked a king room and when we checked in they gave us a room with two doubles. not really what we wanted since nit what we booked. when called front desk was put on hold for ten minutes before told they had no king rooms available. is it a huge deal? no but when we stayed at the jw in cancun i just got the feeling they would have built us the room we booked if they didnt have it and this place was just...not available not even a sorry. they offered a key to the concierge lounge which from where we were you had to ride two different elevators to get to exciting. we actually just cancelled an upcoming reservation we had here and are staying elsewhere. the other place not only takes your reservation but fills it correctly.',not_happy
id27193,' rooms were clean but seem very dated. bathrooms are very small...you would think for the price it would have a larger luxurious bathroom. room never seemed to cool off. one thing i will do different if i ever go back is valet park. we self parked up next to the building and our vehicle was broken in to.',not_happy
id27194,' very dated business hotel in a quiet area. rooms are boring and bathrooms very small. beds very comfortable. no minibar...why? isnt that a huge money maker? but i have to say they staff is wonderful from the front desk to the bartenders. my friend burned his fingers somewhere else and the barstaff at the westin were wonderful. chris arismendez and melissa metroka were wonderful! they were concerned and brought him burn spray and gel...so thoughtful and beyond the call of duty. you guys deserve a raise for being so thoughtful. i dont know if ill stay there again but ill talk about the excellent staff.',not_happy
id27195,' this hotel is one block from millenium park and about a ----- minute walk to the willis (sears) tower. a bonus?-complaint? is that it is right next to the el evated train which is loud when it runs by. if you stay away from that side and higher up it should not be an issue. the lobby is amazing and should be seen if you are in the neighborhood even if you are not a guest. my story is that the hotel was full the night i checked in so i was assigned a parlour room which is effectively a small meeting room into which a cot was placed. they discounted my rate substantially located me on the exec level and blocked a regular room for me the next day for which they offered me a discounted upgrade to the exec level (would have been happier with a free upgrade) but i was ok with it. except for quiet upper rooms the extra money for the exec wasnt really worth the lounge and hors doeuvres. another service point would have been to take care of my luggage during the room change (i hinted at it with the front desk) but i had to do this manually by taking it ot the valet in the morning and picking it up and my keys (separate stops) in the afternoon. both rooms were clean well kept and modern but this is one of the old classics - canadians would think it was an old cp-cn hotel like the royal york or palliser. hotel seemed to be very well run except for a couple of minor inconveniences. a lineup at checkin was quickly dispelled as a couple of extra staff were found to match the demand. guests seemed roughly --% tourist - --% business.',happy
id27196,' great location in the middle of manhattan. large rooms. somewhat traditional decor. good service. well stocked mini bar. perfect for business trips.',happy
id27197,' we booked interconti through hotwire although the site doesnt reveal the name of the hotel until the payment confirmation so you are buying a bit of cat in a sack . such approach however gives you a rock bottom price for otherwise pricey hotel. we paid $--- a night whilst the rack rate is $---+ a night. when we arrived at interconti on the new year is day the hotel was very quiet and reception staff was very attentive. we got great room with a great view although booking through hotwire does not allow you to collect points on your loyalty cards we managed to get late check out which was very handy. unlike other interconti hotels chicago property is not rated - stars and - stars farily reflect shortcomings. the hotel has a main part (rather typical chain hotel) and historic part (which has wonderful decor). not sure how the rooms in two differents building compare but the halls in the histroic part are pretty spectacular. location of the hotel could not be better. walking distance to many attractions although not in january when we visited. if we come to chicago again and hotwire gets us another great rate we will definitely stay at interconti again.',happy
id27198,' the diva is in a great location close to powell street and union square and good value for that area. the modern decor is nice the room was very clean and the bed was very comfortable. the staff was friendly and helpful and there is a great restaurant adjacent (calibri) if you dont want to leave the buildling. the toilet room is tiny in the european style but the sleek bathroom area makes up for it. if you are put off by stencils of (corsetted) female torsos and (stockinged) female legs on the blinds it might not be the place for you but we didnt mind. there isnt much of a lobby so if you want to meet someone in the lobby youll be up close and personal with the desk staff. i should say that my husband was in sf for a conference; i was there to be a tourist. it met all of our separate needs except that the free wifi was dead slow. apparently you can purchase a faster connection. one caveat: there are pickets out front during the middle of the day. i learned that this was not against the hotel directly but against the group of which diva is a part (personality) who has supposedly defaulted on payments for construction-renovation work. if i had known this ahead of time i might have been hesitant to book the stay.',happy
id27199,' our trip to seattle was magical for the christmas spirit. the hotel is intimate and super clean. the staff were very helpful and attentive (what weve come to expect from kimpton). the lobby is very small for the evening wine tasting but certainly gives you the opportunity to meet other travellers. the room was luxurious and very comfortable. the beds were a treat! the location is in walking distance to all the downtown stores pike is market and benroya hall. it is far enough away to offer quiet though. the cost was a little on the pricey side for the stay however. seattle is a great city to visit and the people are very friendly.',happy
id27200,' this hotel was great it was only --- dollars through travelocity and it was only - block from the riverwalk. now it was the greatest looking but our room had a whirlpool on inside to and the waffles and breakfast in the morning was great.',happy
id27201,' this hotel is tucked away at --nd-madison.great location for shopping. walking distance to central park rockefeller center radio city music moma. a -- min walk to times sq. take subway - at --th-lexington to get to wtc and battery park. the hotel has -- floors we stayed on the back side on the --th floor upgraded to a larger room and it was worth every penny. highly recommend it rarely heard any street noise. great doorman and bellman service. when i return i will only stay at the omni berkshire.',happy
id27202,' i have stayed here a couple of times and it is a really good option for new york. the location is great - just off -th avenue. the concierge make good restaurant recommendations and staff are helpful by ny standards. rooms are a good size and very clean. the fitness centre is also pretty good. i would happily stay here again.',happy
id27203,' my family of - stayed in room --- for two nights we r not from san antonio area but staff printed out maps and told us about points of interest and recommendations on the best restaraunts....excellent location had to make a couple of runs to the walmart near by...daughter loved the waffles shaped as the state of texas.....will stay again when in the area',happy
id27204,' while this has a nice location the inside of the room reminded me of a bad motel - in appalachia. the room was grimey the bathroom was moldy and the walls thin. i was overwhelmed with the smell of curry everytime i walked onto my floor. the elevators are inadequate to service the volume of guests. one of the hotels representatives berated one of the conference directors as i was waiting to ask a question. the conference was in december but the ballroom was hot- and the ac cannot keep up.. there are better hotels nearby. there are great delis nearby. the greek restaraunt molyvos is across the street and is heavenly- i do reccommend it. also the famous carnegie deli is just down the street. not a bad walk to broadway plays.',not_happy
id27205,' we stayed at the staybridge at the end of september ---- for - nights. our room was on the --th floor. the hotel is very new (i believe it opened last year). our room was very nice. it was reasonably sized clean and quiet with like-new kitchen facilities (including dishwasher) extremely comfortable beds and free wifi . closet space tiny but you have to give up something to get the kitchen. the hotel served a free full breakfast every day consisting of scrambled eggs sausage patties or ham and hash brown potatoes with toast or bagels along with other traditional continental breakfast items. every tuesday-wednesday-thursday they hold a reception from --- p.m. with free red & white wine and beer with appetizers. a very nice touch! cant say enough about the staff - from the ladies who clean your rooms to the friendly helpful desk staff and the concierge who helped me sell my baseball tickets (due to a rain out) in -- minutes as we were checking out. the hotel is location is great as it is only a short walk to times square; however you do have to walk past a dodgey corner (-th avenue & w--th street) to get there. we never felt unsafe just a bit uncomfortable. after the first couple of times we hardly noticed. make sure you get a map from the concierge showing all the streets and the subway system. while the hop-on-hop-off bus is worth the cost suggest you buy a pass long enough to go on the uptown downtown brooklyn & night tours. a two-day pass should be enough to do most of them. it gives you a great way to get the lay-of-the-land . we found the hop-on-hop-off feature just wasnt workable unless you have a lot of time. to get around we either walked or took the subway. you can buy a metrocard at any subway station platform for $-- or more that you can renew whenever needed. a subway ride anywhere (including transfers) costs you around $-.-- each. very efficient. we had an amazing time!!',happy
id27206,' this hotel is a grand old hotel that really makes you feel like you are one of the swells. the entire staff in general and the doormen and front desk people in particular treat you with the utmost respect and courtesy. the room that i stayed in was large and spacious and the bed was a joy to sleep in. what i really loved about this room was that it had a window that really opened! my only complaint a minor one considering the age of the hotel (and perhaps that i am not used to how bostonians heat their building?) was that the room was rather warm no matter how low i turned down the thermostat. however it was remedied my simply opening the window. the hotel is a beautiful old classic beaux-arts building (a sister to the plaza in nyc) with beautiful decor. i highly recommend this hotel.',happy
id27207,' my wife and i stayed here for - nights. the hotel is still undergoing renovation but it didnt affect our stay. the room we had was quite small but clean and adequate for our needs. the location is the huge plus point for the price! one block from times square and the main theatres. we would definitely stay here again especially when the renovations are complete next year.',happy
id27208,' the hotel had water leak so they shutdown the hotel. i got a call - hour before i was going to check-in. the options given were : -- pick a hotel -- miles from this for the same price or -- pay more money-points to get a nearby hotel. i understand the emergencies happen and they might have to close the hotel but in that case i think it is their duty to accommodate guests to nearby hotel without asking for more money-points. i am terribly disappointed in the way whole issue was handled. i had to scramble to find another hotel last minute and i ended up paying a lot more at an inconvenient location. i stayed on phone for an hour trying to argue with the customer service department but without any luck.',not_happy
id27209,' the staff was all great. the hotel seemed no less than a few years old it was in great shape and very clean. bed was very comfortable and the blinds made the room completely dark... made it difficult to get up in the morning! conveniently located near i--- so getting to downtown austin was very easy ----- minutes. free continental breakfast was okay but you cant beat the price. i didnt use the gym but it had a couple of new treadmills and dumbbells. had a small pool.',happy
id27210,' stayed at this property for - nights and being a spg gold we were instantly upgraded to a high floor with a view and automatic late check out at - pm without having to ask. the property looks fairly new located just a little west of soho steps away from houston or canal on the - train. the area is not bustling during the weekend away from the madness in the middle of soho. the standard room is equiped with most amenities a modern bathroom with shower stall. the staff is very friendly in all aspect and helpful. my only comment on this property is there is some level of noise echoing from the bathroom vents coming from housekeeping and also noise from nearby guest rooms. if only they can the doors more soundproof that would be perfect. it could be only that room but i cant say for other rooms. being an easier sleeper that doesnt bother me..and i will definitely stay there again..',happy
id27211,' my flight was cancelled and the airline rebooked me for the next day. they paid for my room at the drury. the lobby is top notch. they had popcorn popping and an ice cream machine in addition to free hot food in the evening. however my room seemed to be a time portal to the ---- is. it was dark with dark wood tones and a cold brick wall. the mattress was old and the bed was creaky. one bonus was that there was a bridge that connected my floor to the outdoor parking structure. that was convenient but the structure is shared with the holiday inn next door and is confusing to navigate. i would not stay here again.',not_happy
id27212,' we really enjoyed the sofitel! rooms were large and comfortable.. great mini bar although overpriced.. cute pool.. limited seating.. great service and wonderful bar- lounge area.. very close to everything in la.',happy
id27213,' wow i dont see how i forgot to review this place last oct (--th - --st). we came down for cowboy games (jags ---- and bills ----). the place is great the deal (priceline) was tremendous. hotel parking can be a problem depends how much your willing to spend. it is not cheap. the hotel is located in the business district and that makes for cheaper parking rates around the building on the weekend. mass transit trolley is right outside the door. stores restaurants and nightlife only a block or two away. since our visits were on the weekend. it was like having downtown all to yourself. no crowds no parking issues and access to everything. the hotel itself is a hub of activity. from self improvement to herbal life seminars including a fetish convention and a black tie gala. yes that is right all those folks going back and forth all at the same time. this along with just plain ole guest and people in town for the game too. the rooms are of decent size they also offer green (earth aka eco friendly) rooms too. the wi-fi did have an exorbitant charge of almost $-- a day (wow). but i needed it to plan the rest of my trip. it is free and limited down in the lobby. i doubt it is wi-fi down there. it is a great place to rest you head but beware your wallet might want to explore places that surround the hotel. that is to quench your thirst fill your belly or entertain ones soul. great - star service kind of hotel! would stay there again.',happy
id27214,' my husband booked for us to go to ny for my --th and well not only was ny amazing but the hotel was fab! the hotel was clean and well presented your own little bit of peace and quiet in the centre of bustling manhattan. the bathroom was lovely (i am a sucker for a nice bathroom) with storage and a fab rain shower... essential after a long day walking round the city! close to central park and times square and -th ave well actually pretty much everything was within walking distance thats in midtown and its close to a subway station for going a bit further. well the highlight of the hotel has to be victoria. so friendly and welcoming and arranged the most delicious cupcake complete with candles for my --th birthday which was just so lovely. she helped get us booked onto our studio tours etc and was just so helpful nothing ever seemed too much trouble. whatever you guys pay her - double it you do not want to lose her! thanks to victoria and the team who made our stay in ny so easy and so comfortable! we will defo use this hotel for our next stay in ny!',happy
id27215,' loved the ambience of this older style landmark hotel great atmosphere and lots of choice of places to eat in the area walking distance to shops monorail to space needle and pike markets. von is martini bar downstairs is excellent',happy
id27216,' my husband and i stayed at this hotel for the last - days of a trip to nyc. we had stayed at the ramada eastside hotel which is also part of the apple core chain of hotels. we wanted to stay in the hustle and bustle of times square so decided to give this hotel a try since wed had a good experience at the ramada. overall the apple core hotels are all pretty much the same. the rooms have been renovated and offer the same amenities at each hotel. i wrote a detailed review for the ramada eastside so you can read that if you want more information. there are a few specific things about this hotel that are different from the ramada eastside. the staff at the ramada eastside were more personable whereas the ones at the hotel are a little less interested in you as a guest. the breakfast room at this hotel is packed in the mornings...a lot more tourists stay here with their families...so you may have to wait to find a table or place to sit and eat. also it is louder at this hotel because of the location. the free wifi was a lot slower and the computers downstairs were always occupied. overall it is just a busier hotel with the same amenities youd find at another apple core hotel.',not_happy
id27217,' we stayed here for a weekend last month. weekend rates are of course higher and the hotel was packed due to a convention. we arrived in the pouring rain and it was nice stepping inside the lobby and hearing the piano music. i liked the spaciousness of the lobbies - even the --st floor lobby was huge - larger than the main floor space of our house - one could have entertained there. our room was on the --st floor - spacious with - beds and - bathrooms. view of brick walls and the rooms directly across from us. since we were out during the day - not having a view didnt matter. we had a problem with the tv and i needed the down pillows removed and this was attended to immediately. elevators were fast and available all the time. we found the beds extremely comfortable. i had a concern that it would be noisy in the hallways late at night with all the convention people returning to their rooms and that wed be woken up but not a sound. extremely quiet over the weekend. didnt hear any sounds from the room next-across from us. (weve stayed in hotels where one hears tvs-people talking-snoring etc.) had dinner the first night in the restaurant and it was delicious. we had flown in early evening so the restaurant was a nice place to unwind - jazz music-low lighting and good food. bell staff were helpful recommending places. for us the location was great for the weekend - weather saturday-sunday was perfect - hot - for exploring the parks-lake-art institute. good walk to-from the magnificent mile. lots of places close by for eating. the cafe inn the lobby offered a variety of items and the staff were pleasant. for free wi-fi one had to go to the lobby but that was ok. we took the train in from the airport and the shuttle back. found out you have to book the shuttle in advance. wanted to shop at the gift store-artisan monday morning but it wasnt opening until much later in the day so that was disappointing. we enjoyed our weekend stay and were with our hotel choice.',happy
id27218,' i stayed in the marriot ren cen during the national tour association convention at the beginning of november. i could sing the praises of this hotel all day long. the housekeeping was immaculate. the beds beyond comfortable (what to do with all the pillows). bathroom amenities were top notch. customer service within the hotel was perfect. only blip came in the lobby bar were a server who wouldnt split our bar tab to different rooms. (cost her a very large gratuity). the internet at first seems pricey at $-- a day but when you find that all your long distance and local calling is included for that price your expense account start smiling. only issue i had was feeling motion sick on the --th floor as the -- mph winds outside rocked our hotel. i know it is built that way but what a crazy feeling. if you have a chance to visit detroit this hotel is in a great area (yes it is alright to walk around) convenient to greektown the convention center windsor tunnel and comerica field.',happy
id27219,' im a girl from germany and i stayed at hotel carter in sept ---- for - nights. it was the most awful experience regarding hotels that i have ever made in my life and i have travelled quite a lot. when i arrived they gave me a key to a room that was still occupied by someone. the room stank as if someone had thrown up and it stank of cigarettes too. the room was a total mess with filthy clothes everywhere. i thought oh my god do they always give the keys to a room that is occupied ? will someone march into my room the next time ? the next room which i then stayed in was also filthy there was no furniture in it that was not broken. there was a small cuboard where you could put your clothes and there was a big brown sticky puddle on the floor the size of a car tire. during my stay (- nights) my room was not even made once ! i had to ask for toilet paper at the reception. but the most awful thing was: there was no water for - complete days and nights. you can imagine what the toilet in my bathroom looked like after one day. it was only on the second day that we received water bottles to wash ourselves the whole place stank and everybody was complaining and screaming in the lobby about the missing water. it was -- degrees celcius outside and you could not shower ! every time i asked at the reception when the water would come back they told me within one hour and this kept on going for - days i really was angry. the problem with this place is: there is some kind of really bad energy in that hotel. i think everyone who stayed there will confirm this. i could not sleep at night because of the smell and the filth and i was afraid of the things underneath my bed. i had a look underneath my bed and saw so many filth dirty tissues and strange black things i could not identify that i decided not to look further. i did not have a bedlight anyway only a naked bulb at the ceiling.',not_happy
id27220,' stayed here a few weeks ago and it was everything i expected and more. just waiting for the pool to be open and the kids and i will be back! thanks eilan!',happy
id27221,' i loved this hotel. i was debating others in area but my mother kept telling me we should stay here to be right in times square. so glad we did! it is very large but very easy to get around. the only thing i did not like was their elevator system. the rooms were super clean and the view was great. the little mermaid was right across street. sushi bar in hotel.',happy
id27222,' lovely cosy hotel with a very nice bar and resturant. super breakfast if a little pricy. the staff were extremely courtious and helpful especially the concierge. the room was very clean and comfortable and the maid was extremley good. providing extra coffee when needed and changing the bed linen after an incident with a leaky pen! the location was excellent. - minute walk to the metro and chinatown. -- to the mall and musuems. a little noisy with the construction across the road but not intrusive. interesting to watch! would definately stay again.a little noisy with the construction across the road but not intrusive. interesting to watch! would definately stay again.',happy
id27223,' our trip to pier - at the inner harbor is always such an enjoyable and pleasant stay. the hotel is located directly on the water which makes for a perfect location. the staff at pier - definitely make it a priority to ensure your stay is a magical one. empress jill or chris are always available to assist you in any way possible. we will continue to return for many years to come.',happy
id27224,' we stayed at this hotel for three nights (myself husband and -- year old son). when i booked the room direct from holiday inn they had told me that i could not choose a room at that time. i had read postings about the train noise. when we checked in i asked for a room overlooking the court yard and was told there was not one available. i told the person at check in about the conversation i had when i made the reservations and she said that the person i talked to should have made a note on the reservation. she was very helpful and gave us a room over the courtyard. when we went to our room both keys did not work and we had to go back to the lobby and they re-keyed them and apologized. at this point i was a little worried i had made the wrong hotel choice. everything from that point on was great. great location. the room was large and very clean. beds comfortable. if you forgot something toothbrush toothpaste comb etc they would bring you one complementary. they even offer to bring you a different pillow soft firm etc. we drove in so we parked in the hotel parking garage ($--.-- per night). the attendent at the garage was very friendly and helpful on where to park. we could not find a parking spot close to the elevator so we left everyting in the car and went to the washington monument (had tickets for -:--) bought on line for $-.-- each. we walked to the monument (----- minutes after nine hours in the car it was a nice walk). when we came back there was a parking spot next to the elevator so we moved the car there for the three days and never took it out until we left. we did not eat at the hotel. we did eat at the mcdonald is and subway. there is a cvs next door also. the starbuck is coffee was yuck! the coffee pot in the room was much better. my son went in the pool one night and there were a few people but not enough to not enjoy yourself. i got a kick out off all the rabbits that live on the roof nice touch. we would stay here again .',happy
id27225,' i spent one night here with friends. logistically this place was just what we needed; we arrived by ferry from victoria bc and visited the space needle. both the ferry terminal and the space needle are close by. the hotel has a very nice lobby super friendly and helpful front desk staff and nice comfortable clean rooms. breakfast is included in the price; there didnt seem to be a huge number of choices but certainly enough and the make-your-own-waffle option made for a tasty and fun meal. if i were going to stay longer i would want a pool which this la quinta doesnt have and i would also note that the neighborhood looks a bit seedy. but given the convenience and the overall quality of the hotel i do recommend it for those visiting the space needle.',happy
id27226,' awful stay. rooms are ok but the management not so much. the bellmen and front desk were such a delight but as soon as a manager came around i noticed an unhappy change. the employees almost seemed scared of the managers. my husband and i definitely noticed a management problem. ok stay but we left feeling sorry for some of the employees. we travel so much and can tell when were at a happy hotel and this was not one.',not_happy
id27227,' we didnt get a room with a view which initially was disappointing but hey its an old cannery and the room itself was fine and how much time do you spend in your room anyway! we thought this was a great location for getting to see san fran - what a lovely city.',happy
id27228,' had a wonderful - night stay here. service was excellent. hard to imagine how this hotel could improve. will definitely stay here next time i am in boston.',happy
id27229,' great hotel great location - upper west side. booked online at the hotel is website the day before we left and got the aaa rate and --% stimulus discount for less than $--- a night - not bad for nyc. i had made reservations at the belleclaire for about $--- a night and after talking to some people who live and work in the city we the ota is much nicer. no complaints about the room - superior king. bathroom was in great shape and clean. staff was helpful - we were able to check out bags upon checkout in the morning and pick them up later in the afternoon at no charge. great diner right next door - the manhatten diner - where we ate breakfast for $-- including the tip. the only issue was the parking. we arrived late saturday afternoon and the garages close by i had checked out on bestparking.com for $-- a night were full. parked about - blocks away for $--. the hotel does have a parking package i may consider using next time.',happy
id27230,' if you go to hotwire downtown la and see -.- stars - it is likely the kyoto. at $----$--- per night this is a great value. the rooms are very comfortable; restaurant is very good - burgers are excellent; kobe meatloaf good also. a little noisy lately with the occupy la movement at city hall - you cant hear them but there appears to be a lot of helicopters flying around.',happy
id27231,' the dana at mission bay is an okay hotel - motel but it is truly just okay. we were very disappointed as the website markets it as high-end - to - star place. it is not horrible but there is absolutely nothing great about it. we stayed in a marina view room at a significant price increase to the regular garden room rate. the view was very nice but the room was very small and cramped - even for a hotel. the decor was very outdated - ---- is beige and gold. however it was clean and reasonably quiet given that it is a motel setting. the dana is nowhere near the high-end ritzy hoity-toity place that it is website makes it out to be -- not even close. overall it is more like a run of the mill super-. i would save my money and stay somewhere else or find a nicer place at the same price.',not_happy
id27232,' this hotel is just east of michigan avenue and on the river which i consider a great location. im assuming most of the rooms and public areas have a river view which can be spectacular at night with the city lights. the hotel is of course clean upscale with rather large public areas including a bar and adjacent shula is steak house. the rooms are very nice and probably average size and are showing minor evidence of wear and tear. i had a very short stay here for business and would stay here again if i could get a good rate. didnt eat here exercise here etc so cant comment on that. just love the location and the views! if i came with kids id stay at nearby embassy suites and save this hotel for business or couples travel.',happy
id27233,' hotel was exactly what we needed v clean in a central location and not insanely expensive. rooms are a decent size and sheets are spotless. beds are comfortable too. no wifi in the room unless you pay which is annoying but wifi in the lobby is very fast. all in all v good for the price we paid.',happy
id27234,' this hotel is right across the street from the convention center. it is near the trolley tracks but didnt hear the trolley at all once inside the building. it is convenient walking distance from many places to eat in the gaslamp district. mccormick and schmick restaurant on the first floor. expensive but wonderful food and service.',happy
id27235,' the moment the concierge opens the door to the waldorf we catch a breath of regal air and instantly our eyes scan the lobby to make sure we arent violating a dress code. we were awestruck by the amount artwork put into every square inch of this place. we arrived hours early for check-in and wanted merely to drop off our bags. instead we were able to check into a room on the --th floor immediately. gorgeous room nice view quick and courteous service. it took us longer to check out than it did to check in. we walked around and window shopped; listened to a man play the lobby piano; and hiked around the corner to a nearby deli for a late night snack. this classic is the heart of the city in the heart of the city. there cant be too many other ways to do new york city. $--- a night was well worth it. next time at the waldorf were gonna raise the bar a bit. hopefully theyll welcome us again.',happy
id27236,' we have reservations for oct --th & --th. we enjoy hgi. they are often better than the big hilton hotels. in fact we purposely chose garden inn when we realized we would be visiting baltimore. our room was reserved - months ago. i received my final confirmation email this past week-end only to find my room preferences were completely ignored. why were we given a room with - doubles instead of a king non-smoking room? i called the hotel was put on hold for - minutes then told there were no king rooms available. but..... i could upgrade to a suite for..$$$$. really? i was disappointed by this experience. i can use points to stay at the marriott but chose hgi to be with friends. we may be changing our plans.',not_happy
id27237,' it is a courtyard. pretty standard (in a good way). the staff here was particularly helpful. noisy crowd next door and since i heard kids i just decided to change rooms rather than hope they might quiet down. front desk was as flexible as they could be. also when i opted for street parking they helpfully told me to carefully read all the signs (as i wouldve anyway but it was nice they were watching out for their guests).',happy
id27238,' stayed here for one night. it was a perfect location for our engagements in the city: orpheum theater and at&t park. we were able to walk to both. it was a bit of a walk to the stadium so i wouldnt recommend it for a night game. the bellman also offered to hold our luggage during the game since wed already checked out. the rooms on the upper floors are spacious and have gorgeous views whichever side you are on -- floor to ceiling windows! the shower is devine. beware the mini-bar; it is expensive! the room service continental breakfast is great and reasonably priced. would highly recommend staying here!',happy
id27239,' this was my first trip to nyc in forty years and we wanted to be close to theaters but not too close to lots of noise and lights. this hotel was perfect. it is within easy walking distance to everything in the theater district as well as museums and shopping and the subway. the rooms were very nice clean and comfortable. the beds at hampton inn are always comfortable and these were no exception. i also like for a room to be cool and dark for sleeping which our room was. except for one night the hotel was also very quiet. unfortunately some young men decided to have a party in the room next to us one night and the noise at -:-- a.m. woke me up; however i called the front desk and they sent security to the room which took care of it. the only thing i would not recommend is the breakfast. we only ate the breakfast on the last day and even though it is free i have had better breakfasts at other hampton inns. otherwise i would highly recommend this hotel for a great place to stay in new york city.',happy
id27240,' we stayed at the hotel edison from january --th through the --th of ----. the location is totally fantastic and the price was great. also security very good they have a guard downstairs that does not let anyone go to the rooms without a key. the only problem i had was with the room itself. the room was clean this is for sure. i did not notice bed bugs but it really needs renovation. the carpet is very old and i did not want to walk without shoes on it. i was told i would have - queen beds and i actually got - double beds. the front desk was not very helpful with this. the headboard was jacked up somehow and it looked very funky. i felt like i was staying in a hostile rather than a hotel room. it was clean but i wont stay there again.',happy
id27241,' my husband and i booked the hilton based on other positive reviews but never expected to have been treated so well. we went to austin to celebrate our -- year wedding anniversary and they went out of their way to ensure we enjoyed our stay there. the front desk was kind courteous and exceptional. when learning it was our anniversary joahua w. at the front desk had chocolate cake and rasberries sent to our room! we had dinner at the in-hotel restaurant finn and porter where we were treated like royalty! they gave us the best table in the house and excellent service. our dessert plate read happy anniversary in chocolate around the edge. it was wonderful!',happy
id27242,' the front desk put up with my frequent calls asking where they were (as my cars gps kept putting us in mid town) and when we got there late evening raining cold david the doorman took great care of us and the suv. the room was spectacular the front desk was attentive wish we could have spent more time there. doorman turned us onto sushisamba were we had a delectable meal. thanks to all.',happy
id27243,' the hotel really lived up to my expectations. firstly the room actually looked exactly as the picture did on the internet. secondly the front desk staff where excellent and very helpful one of them even suggested a great take out place and offered to go and get it for us which i thought was pretty good as far as extra service goes. the location was great just a short walk to union square shopping and sutter street itself has lots of things worth looking at (check out minx bar just down the street). as far as value goes i dont have any issues in fact for the price i was kind of surprised. as i booked on line i got a bit of discount - the only downside of that is that i knew that if i canceled my booking i was not going to get a refund but the website explained that very well so i knew what i was in for. i would recommend this hotel to anyone - i had a great time in sf and the hotel definitely added to the whole experience.',happy
id27244,' stayed with a colleague in this central location. found all levels of staff very professional friendly and helpful. clean and roomy with excellent views of the city (given room on ---f) room internet is at a horrific price (as is common often to usa and europe large-chains) but lobby wifi works very well. sound insulation fair - it is difficult not to be affected when your neighbors are drunk. nothing interesting. very standard in terms of quality and price. poor key cards - extremely sensitive to any sort of electronic device close by.',happy
id27245,' we have just returned from a great three night stay in new york. the weather was terrible but our stay at the belvedere could not be faulted. we chose the hotel after reading great reviews on trip advisor and were not disappointed. our ny- rate included a full hot and cold buffet breakfast which included some of the best bagels i have tasted. for price value location and service this hotel deserves an excellent rating. we will definitely visit nyc again and would have no hesitation in booking the belvedere.',happy
id27246,' i stayed one night at the hilton fashion district while on business in manhattan. ive stayed at many hotels over the last two years and this was my first visit here. the lobby is beautiful and they graciously checked my luggage in the morning when i arrived in nyc. the room with a king bed was small but this was expected. the bathroom could have had more counter space for place my things. the shower was very nice. the bigger than average tv offered real hd and they had a kuerig in the room - which was very nice. i had a room with a door to an adjoining room. when those guests arrive the noise was a little louder than i would have liked. i did not eat on site but the hostess did help me get some coffee supplies for my room. overall a pleasant stay in a great central location.',happy
id27247,' if you like dirty small rooms with hardly functioning air conditioning and no safe cracked sink then this is the place for you . we checked out after one night having paid for two that is how bad it was !',not_happy
id27248,' great location on the upper west side close to zabar is barnes & noble and fairway (great supermarket). within walking distance to central park. the room was clean but a bit small. there was no desk just the bed the night tables and one chair and the wall-hung tv and a small refrigerator. bathroom fine good shower. quiet room. free tea and coffee in the morning in the lobby.',happy
id27249,' i stayed at the springhill suites for - nights as part of a business trip to chicago. the hotel was clean and conveniently located. both bus and el-train public transit was located closeby. lots of great restaurants and shopping also close. i had a corner suite on an upper floor that had great views of the city. the bathroom was spacious and clean. there was no wireless in the rooms but free wired internet and wireless in the lobby. will definitely try and stay there again on my next trip to chicago.',happy
id27250,' when i travel to woodland hills on business i only stay at the hilton. rosie in the concierge lounge is an outstanding ambassador for the hotel. she is always positive pleasant and puts a smile on your face.',happy
id27251,' i stayed at sutton place for one night in july of ----. i walked in at about -am looking for availability (visiting someone in the hospital and needed a place to crash) which thankfully they had! the location is actually excellent. very convenient to all the sights and sounds of the magnificent mile. my first impression was that the lobby was rather small and it smelled of cigarettes. this made me a bit apprehensive about what the room would be like but it was just a place to crash for the night. the single bedded king room was $--- for the night plus tax and the ---hour valet parking was $--. not horribly expensive especially for the location but you can definitely find some cheaper options in the area. the room itself was small but nice. modern amenities and in-room movies. bathroom was actually quite large and well stocked (bathroom could have been smaller with a larger room). i was exhausted and enjoyed a good nights sleep. room was quite and the bed was comfortable. the staff was very nice and polite and responsive to our needs-requests. they only had one bedded rooms available but they quickly brought a roll away bed up for us. checkout was quick and efficient and the concierge kept my bag so that i would not have to lug it around the city. i am a big fan a larger chain hotels but overall i can recommend sutton place chicago. relatively reasonably priced with nice (though small) rooms and polite staff.',not_happy
id27252,' the hotel is not as bad as some people say it is. the lobby and rooms are very modern and clean. the service is outstanding. check-in and check-out is a breeze and the staff is very friendly. my only complaints are that the hallways look old and outdated and the tub was slow to drain. hopefully they will update the hallways to match the modern feel of the rest of the hotel.',not_happy
id27253,' not much can be said about the four seasons hotels that has not been said before by other reviewers. i have stayed at many of their properties in the us canada and the uk. all provide exceptional facilities and service. the four seasons hotel boston is no exception. from the gracious and friendly greeting by the doorman to the swift and courteous check-in including being shown to the elevator there is a feeling of old-world civility that is rarely found in even the most expensive hotels these days. the lobby and the rooms are well appointed and feel rich. from the plushness of the carpet in the hallway to the gleaming marble and polished brass all around there is a sense that the place is cared for by a staff of thousands. yet there is a library-like quietness about the place and evokes instant relaxation. the room i had was large with a king bed that was comfortable with a selection of pillows of different firmness. probably the most modern touch in the room is the flat-panel tv. everything else has old-world solid elegance to it. the bathroom was spacious squeaky clean and well lit. it looked almost as it had never been used! even though my room faced on to the street it was extremely quiet and any sounds from the hallway were barely noticeable. all in all nothing was left to be desired in comfort and ambiance. as i have noted with other hotels in this price range one issue of convenience continues to bother me. the room had the usual paucity of electrical outlets which in today is lifestyle is an annoyance since numerous electronic gadgets need access to electrical outlets without the owner having to crawl behind the furniture. given all the other positives offered by the four seasons the lack of electrical outlets is only a small annoyance.',happy
id27254,' me and my daughter stayed here for - night beginning june --th fast check in polite staff lobby was very big better then expected. we didnt have much of a view but we were visiting i didnt need to see everything from my hotel room. the bed was super comfy and the place was very clean which was something i researched before going to this hotel. we were sightseeing that night and upon re-entry were asked to see out room keys which was great he was looking out for the safety of the guests and im glad he was doing that. at check out time it was fast and easy. great hotel and would stay there again in the future. it was close to everything.',happy
id27255,' a few minutes walk from all main atractions......times square -th avenue and briant park. friendly staff and clean well appointed rooms. could do with tea and coffee making facilities in the room but apart from that faultless. we had a great view of the empire state building from the --th floor. the roof top bar was a wow and in the summer it has a retracting roof so you can star gaze.......... breakfast is classed as complimentary and is very good but i would liked to have paid a small surcharge to have something hot especially when its cold.',happy
id27256,' this place is soooo amazing. just beautiful and classic! i went here for a ssca conference and it has a large capacity for banquets and such. it is not outdated it feels like your stepping back in time. great location! the alamo is a few blocks away there is a park right next to it and it was clean. spacious rooms! the elevator was right by room and i could hear it every time someone used it though. also the plumbing is old and is noisy. but you have to expect that from such a historic hotel.',happy
id27257,' my husband and i stayed here with - objectives for a romantic overnight getaway from the kiddos: -) sleep in a big king-size bed and -) go swimming. we got to our room to find a full-size bed and the front desk said they were sold out of kings so they just stuck us in this room without letting us know it would be different (even though our reservation was for a king!) and when we went to the pool there was a sign saying it was closed for an hour. so the next day we got there at -am when the pool is supposed to open and guess what?! it is locked no sign and we went to the front desk and they told us it would be closed for at least an hour... so we didnt even get to swim!!! ridiculous! also this hotel is wearing out- at the breakfast bar one of the cabinet doors was missing so it looked very trashy. and it was so crowded that my husband and i shared a chair and ate on our lap. at the entrance to our section of the hotel the doors were open to the laundry room the housekeeping staff were all lined up so you could hardly walk through and there are horrible scuff marks all along the bottom of the walls and doors that made it feel like a dump!! oh and when you showered there was - inches of standing water because the drain wasnt working properly. if you like nice or new hotels dont stay here!!!',not_happy
id27258,' we arrived at the hotel and straight away was asked how we would be getting to the airport on our departure five days later. the door man said that he would organise a cab for us and on the departure day the cab did arrive but we were overcharged by approximately $--.-- and asked to pay a toll charge even though we had not passed through a toll. the driver told us that he had to pay a toll when leaving the airport. did that have anything to do with us?. in future we will organise our own cab.',happy
id27259,' got a good rate but wasnt warned it was because hotel is under construction. peeling paint broken tp dispenser jagged radiator edge not even a place for a room service tray in our --double room. ask the friendly staff a question and they answer sweetly - but wrongly in almost every instance. maybe the dark hallways were trendy when the hotel was opened but now are just grim. i hadnt been to this hotel in -- years and the paramount aged worse than i did.',not_happy
id27260,' we decided to take a trip to memphis to see some of the tourist sites (graceland the civil rights museum beale street etc.) we were relieved to find a hotel with such low rates right off highway --. the people at the front desk were very friendly and helped us to plan our next day. the hotel rooms were very basic but clean. the bed was comfortable. we even stopped by to visit the hotel bar and watch some blues music. it was a surprisingly good show and there seemed to be quite a few locals enjoying the music as well. the next morning we checked out early to get breakfast and then to go to graceland. i would recommend this hotel for people looking for an inexpensive conviently located hotel in memphis. nothing fancy but it was what we needed.',happy
id27261,' we stayed at the distrikt hotel soon after it opened. it was surprisingly big for a nyc hotel. it had a small swanky lobby with complementary juice and internet. after a swift check-in we entered our room and were to find a large queen bed desk dresser and nice open bathroom. the room has a modern upscale feel and at the time was a very reasonable price. the distrikt is a short walk from subway stations and times square. would definitely stay here again.',happy
id27262,' great location....stayed there twice so occupied different rooms...no problems in any way clean big enough rooms and bathrooms...id recommend this hotel to anyone with high standards....',happy
id27263,' the rooms were expectedly small but very clean and made good use of space so you dont really feel cramped per se. the elevators were inconveniently tiny and slow. no more than a couple of people and a suitcase or two could fit. on our first day there was no hot water due to some mechanical issue. it was fixed in a reasonable amount of time but my shower was very unpleasant. the free internet coffee bottled water and location made up for that. our room was pretty quiet and we both slept soundly but i must say the bed was pretty hard and lacked pillows although you can help yourself to an extra one from a closet down the hall. check-out was as swift as check-in but very impersonal. the hotel kindly arranged a car for us to the airport but failed to notify us when it arrived. we only noticed it was there because i went outside looking for it when we started to worry about being late. overall the hotel is quite nice but the service is nothing to write home about. it is not that the staff were unfriendly or werent attentive when approached there were just no services offered. i suspect that is just the nature of a business hotel though and it didnt really bother us because were pretty independent tourists anyway.',happy
id27264,' when we first arrived at the hotel erwin we honestly didnt care about how nice the hotel would be because we were so to be right next to the beach!! we were pleasantly surprised!!!! it is going through a renovation right now and turning into a great hip and modern hotel with such a perfect venice vibe!! it gave us the full venice experience but in a classy and modern way!! our room was so clean and fresh and hip and colorful!!! the bed was comfortable!! the servers the front desk peeps and everyone were so friendly and welcoming!!! we had the best time in venice and when we come back which we will because we want to check out the rooftop lounge next time we are definetly staying here again!!!!!',happy
id27265,' our initial room was a king bed-non-smoking that looked fine until my husband walked along the side of the bed and his socks became wet. we immediately went to the front desk about it and was offered - double beds-non-smoking that actually was a better room. i did notice that both rooms seemed to have had there doors kicked in at some point breaking the facings and repaired. all in all it was just ok for the cheaper price we booked in advance.',not_happy
id27266,' we travel to nyc every spring and have stayed in several different hotels in a variety of midtown manhattan locations. however now that weve found the salisbury it will always be our first choice! this hotel is a gem. the location is excellent - just across from carnegie hall two blocks from central park or -th avenue shopping and a ten-minute walk to either lincoln center or times square. (dont miss the steinway gallery next door ... it is a sales office but houses exceptional antique pieces and lots of history!) exploring further afield is easy via the subway with stations for two lines (q-n-r-w and b-d-f-v) at opposite ends of the block. the rooms are large with comfortable beds kitchenettes that were very convenient for beverages and snacks plentiful closet space and modern bathrooms. the flat panel tv was a nice touch. there were three of us this last trip and we all had lots of room. public areas are not as spacious but time spent there is limited right? the staff was courteous and efficient but with the exception of one doorman who also suggested a fabulous pizza place two doors down was not overly friendly. what the exceptionally priced continental breakfast lacked in variety was made up in convenience and quantity. the only minor drawbacks: -) elevator speed. we were on the --th floor and repeatedly had to wait several minutes to get a car down to the lobby. this didnt come as a surprise and since the hotel seems to be favored by international travelers we didnt mind the wait as we were usually able to chat with delightful people. -) limited electrical outlets particularly for grounded plugs at least in our room. i ended up using my laptop at the kitchenette counter using the outlet meant for the microwave. (it was either that or the bathroom!) if electrical outlets are critical to your stay be sure to ask at the front desk if the room being assigned has what you need. if you are seeking a luxury hotel this is probably not the place for you. the furnishings are older and youd have to scrape down several layers to find the original color of the painted surfaces. if you plan on using the kitchens-kitchenettes for other than beverages or simple snacks know that the basic utensils are not provided. tv stations are limited and pay-per-view movies arent an option. but the salisbury is very clean and well-located at an excellent price and for us that is just fine. we want to be out enjoying the city! overall the salisbury offered exceptional value and pleasant comfortable lodging. we will definitely be guests again.',happy
id27267,' front desk and valet were great upon check in and acommodated all my needs ---%lobby was welcoming loyal wyndam member',not_happy
id27268,' our stay was awesome! the staff was wonderful and the rooms were clean and pleasant. the night atmosphere was great as well our bartenders at the xyz bar were great and heather at the front desk was very helpful and informative. overall we had a very relaxing weekend and will continue to stay at the aloft hotels.',happy
id27269,' it all started when we pulled up to our hotel not this one. we were in town for a convention and everything was very booked. when we pulled up in front of the hotel i had booked us in (fyi dont stay in a best western near the inner harbor area on fayette!) we both exclaimed - no way! the other hotel did not look safe at all! we parked the car and walked around the area a bit and saw this sheraton with valet parking and decided it had to better then where we were supposed to stay. knowing we were there for a huge convention and everything was bound to be booked up we decided to try to get a room. we walked up to the front desk and were greeted by a friendly front desk clerk who proceeded to give a great room at a great price. they took care of of from there...the desk clerk greeted us each time we walked through the lobby the valet workers always had a friendly greeting the property was clean neat attractive and in a great location. easy walk to the convention center or the inner harbor area. i would highly recommend staying in this property and will stay here again! happy travels!',happy
id27270,' the scale of the hotel is something else and the location is pretty good for downtown. despite its size it does a pretty good job at providing a decent service for guests. breakfast is great and works despite the number of guests. swimming pool is good - and nice and warm ! one word of warning is room service dinner - very expensive and quite poor quality.',not_happy
id27271,' i recently stayed at the days inn near the zoo in san francisco. the location was perfect! i was there to attend a wedding at the zoo and the hotel was very close to the entrance of the zoo ( about a block away) which made it very easy for me to get to the wedding and back to the hotel safely. the hotel is across the street from the muni stop. i flew into sfo and took the bart to the glen park station and then the muni line -- straight to the hotel. it was very easy to get there without a car. the room was clean and neat. i felt comfortable sleeping there. the room wasnt fancy and you could tell it wasnt newly remodeled but clean and comfortable. the best part about my stay was the person at the front desk! he was extremely helpful. i had to leave the hotel early due to a flight cancelation and he was of great assistance in helping me find transportation to the airport and getting to my flight on time. he even offered to print my boarding pass for me. i was very grateful for his help and would highly recommend this hotel to anyone considering it.',happy
id27272,' i was pleased with the friendly attitude of each team member i encountered during my stay. the room was spacious and clean. if you prefer a bathtub vs the over sized shower you are out if luck. the pool and spa area was very nice. the pool was a bit chilly so if you dont like cold water skip this experience. the casino part of the hotel made me feel like i was sitting in the middle of an ashtray. it was very smoky. the price was average for this type of hotel. excellent location to watch a tigers or lions game. i would definitely recommend this hotel to people heading to downtown detroit.',happy
id27273,' very well designed hotel! elevators were in front of the front desk w-keycard access (safe). the lobby also served as a bright cheerful dining area w--- hr. coffee and a decent hot breakfast. i used their business center to check email (nice). the man at the front desk (mr. robinson) was very helpful regarding navigating beale st. on a budget -- and the hot tub-pool area was very clean and mellow. the parking was a little pricey ($-- for -- hrs); however it was very convenient -- as we liked the flexibility of being able to come and go as we pleased with our room key -- and the walk was short to our car. this is a smaller hotel than i was expecting. the rooms were fairly large though. we had a cot brought up which was actually a very comfortable bed (vs. a folding cot). the hotel boasts on signs throughout the place that the room is free if one has a complaint. the staff was so friendly-courteous...i can see why they can make that boast and still make money...there is nothing to complain about.',happy
id27274,' very nice hyatt. lobby and pool area were amazing! loved the restuarant and bar area. rooms were average but nice and clean. great atmosphere!',happy
id27275,' we were there with - children over christmas - hotel was not fully booked. we had - rooms (got an incredible price through expedia just --- weeks before the trip!) and all of them were terrific - clean great beds good views good ventilation etc. the bathrooms are modern and clean and the location of the hotel cant be beat. even though we have all those kids - ! - they treated us extremely well.',happy
id27276,' we stayed here for - nights after previously staying in downtown la. the hotel entrance area is lovely although small. the staff on reception werent the most friendly or welcoming. they looked a bit miserable to be honest. we found everything we needed in our room which had a lovely view of the hills. the room was comfortable the bathroom was stylish and there were lovely bath robes. the bed was perfect and we slept very well despite there being an earthquake one night! the cleaning staff did an impeccable job. the rooftop area is lovely - the pool is small but nice. i suppose it is a criticism but we felt like it was quite intimidating to use the pool as there are restaurant tables all around it and we felt like everyone was watching us take a dip while they ate their lunch. it is just a tiny bit too crowded and you dont feel like you can sunbathe and chill out much. we had bar service and ate at the rooftop restaurant in the day and evening. the bar staff in the day are fantastic and the food was incredible. the grilled cheese sandwich was amazing and i recommend the wilshire salad.... best salad i have ever had. the evening staff were okay - our waiter was a bit obnoxious. he was quite rude actually and it was quite obvious he only cared about trying to get a good tip. he failed to impress. the evening atmosphere wasnt really my scene. lots of young people in tarty dresses getting drunk and being rowdy which shocked me. i also thought the manager should have taken control but nothing was done despite the fact we had people backing up to our table and others trying to throw each other in the pool whilst we were trying to enjoy a nice evening meal. location - okay but there isnt much around the hotel is immediate area so it is a car bus or taxi if you want to get about. overall this hotel was nice but it didnt quite do it for me and i wouldnt return.',not_happy
id27277,' just finished an - day stay at the brookshire suites and it was a fantastic stay! staff was really committed to fulfilling our every need...from andrea brian and travis on the front desk to giovanny in the cloud room during breakfast to claudia...the super conscious general manager...everyone genuinely wanted us to have a great stay! the beds are exceedingly plush and comfortable - the breakfasts are a delight and the afternoon hour (a complimentary or two per guest) is a great way to re-charge before heading out to all the restaurants and clubs within a short walk from the hotel. quick valet parking combined with a high level of comfort makes this hotel one of the tru bargains in bmore! i have no hesitation in recommending this hotel for any occasion!',happy
id27278,' stayed there for - days room was spacious but old fashioned and you have to pay for tea and coffee in room! bathroom was very small and tight but clean. front counter staff very abrupt and unhelpful the concierge didnt want to know us! we needed help with a small medical electrical appliance (power issue) they were just not interested one little bit so if your looking for assistance forget it! almost forgot to mention the room was on the -rd floor of --th st and it was really noisy all night with constant traffic.',not_happy
id27279,' had a wonderful experience at the w chicago lakeshore. the hotel is hip and perfectly located! the restaurant serves excellent breakfasts. and the hotel conference staff was superb-- making sure every detail of our meeting was taken care of!',happy
id27280,' after a positively miserable night spent at hotel --- in boston i found a fantastic deal for the liberty hotel and booked it for our next night in boston. i knew the moment we entered the driveway this was going to be a great choice. yes the parking is expensive. it is a city. you just have to deal. you can search for metered parking near the hotel. from - pm to - am that is free parking. upon check-in which was cordial and efficient my husband and i received two glasses of champagne. when we opened the door to our courtyard room my husband gave me the look which means how much are we paying for this room? the truth was we paid the same rate we paid at the grim hotel ---. we had a huge room with plushy carpet floor-to-ceiling windows an exquisitely appointed bed and to ice the proverbial cake molton brown toiletries in the enormous bathroom. yes this is a noisy lively place. if you need absolute silence i would not recommend this hotel. this is a former jail so the rooms radiate from a central enclosed area. noise reverberates up that area. we live in a very noisy city so noise is not an issue from us. i would stay a week in this hotel and hope i can find a good rate the next time we are in boston. this place is very cool.',happy
id27281,' do you live in the bay area and cant find time to get out of town but need a break from the routine? try a staycation at the hotel palomar! perfect central location just off market and a block from yerba buena within easy walking distance of nearly every venue. after check-in with the knowledgable & friendly staff you take private elevator to a modern well appointed clean & comfortable room above the city streets. the wine tasting from -p--p at the -th floor is a relaxing treat in a sophisticated bar and nice way to seque into your evening. our first evening consisted of improptu swing-dancing one block walk away at yerba buena followed by stand-up comedy acts provided by sfcc on mason st. nearby. dancing laughing eating and the most comfortable beds yet. large flatscreens and ipod music docks add the the ambiance. big win at great value close to home.',happy
id27282,' we stayed here during the christmas holiday.without a doubt the location was phenomenal. although we had some minor issues in the beginning the staff and management team really went out of their way to address our concerns and make us feel like valued guests. we were really impressed with their customer service and attentiveness. our room was so-so small (it is ny after all) and nothing fancy; the bathroom fixtures were not secure. however while the hotel itself was average the location free breakfast and attention more than made up for it. we would stay again.',not_happy
id27283,' based on other trip advisor reviews we booked the hotel palomar for one week june ----. the hotel staff was aloof at times yet friendly. the front door guys were particularly nice. we stayed in a queen-queen room. the decor was modern and the beds were comfortable. the water pressure was good (crucial for showers). we loved the heavy sliding door into the bathroom. before the trip we signed up with kimpton intouch which gave us free wireless and $-- free from the mini-bar. the hotel palomar was only steps away from the red line subway which we used daily for transport to the field adler shedd museums. one night we were particularly wiped out from the day’s activities and ordered room service. the food was quite good. my son declared it the best burger of the trip. another night there was a significant thunder storm which we watched from the glassed in pool area on the --th floor. it was an amazing lighting show. we were quite surprised that the indoor pool was only - feet deep! we enjoyed the fireworks saturday at the navy pier and wednesday we were able to see about half of the fireworks (building block half the view) from the rooftop deck. we enjoyed our stay and would stay there again.',happy
id27284,' my husband and i chose this hotel for a quick get-away to nyc. i am so glad we did! i knew that we made the right choice when soon after booking our hotel the concierge emailed my husband asking him if there was anything the concierge could do for us before we got to nyc (restaurant reservations theater tickets etc). since my husband and i were interested in exploring different neighbourhoods in nyc my husband asked the concierge about walking tours. immediately the concierge got back to us with suggestions. (we went on several big onion tours of nyc--excellent!) i have never before experienced something like this: the hotel contacting us before we arrive to ask if we need anything. this act is emblematic of the incredible service we received throughout our stay. upon our arrival we were offered cold bottled water--very nice touch! bottled water was always ready for us in our room (it is complementary). we also had a nespresso machine for coffee (again complementary) the room was beautiful and super clean. the maid service at the hotel is unbelievable. we had beautiful turndown service and one day some clothes that we had left draped on a couch were folded for us. again that kind of service is rarely seen today. the location of the hotel is perfect. it is close to shops and wonderful restaurants. there is a subway a block away and a starbuck across the street! i would definitely return to this hotel. the location the service the rooms and the hotel is attention to detail made our trip to nyc absolutely perfect.',happy
id27285,' this is hard to find - good clean updated hotel near penn station for a reasonable price. it was very good. the free breakfast is straight forward from -:--am to --:--am. it is hard to find a seat after -:--am. the room is small but clean and functional; the bath is very good and the staff was just fine.',happy
id27286,' i cannot see how most people give this place a - or - star rating. the place is new and it is nice but the cons outweigh the pros here. the hotel is layout is very bad and requires you to be a topographer or have a gps to get around the building. there is no direct passage to the lobby and the only way to get there is to walk around the building to the front entrance or to go to the first floor in the elevator and then walk across the pool-courtyard area. the breakfast is free and that is all it is worth. there is very little hot food and whatever hot food there is is usually cold and dried out. the juices are made from powder or frozen concentrate. the make your own waffle area becomes a total mess once one of their sloppy guests gets through with it. the breakfast is not good for more than a quick coffee or juice or bowl of cereal in the morning. there is very little good stuff to eat. the location of the hotel is fine and it is close to all the shuttle points for the various tourist attractions. there is free wireless high-speed internet in the lobby and an ethernet port in the room for you to access the free service. there is also one computer in the lobby for the guests use which is fast and has most of the programs people would need to use to finish up small projects etc. the rooms have full kitchens and a sitting room with tv set as well as a tv in the bedroom. the washroom is actually - seperate areas. one vanity with drawers sink and mirror and a seperate room for the toilet and bathtub-shower. i never saw one like that before. the walls in the bedroom were paper thin and you could hear the people in the next room talking. i heard quite a bit of mumbling from the person in the room beside mine who seemed drunk. no apology or discount from the front desk after we complained. just a we heard that from a few guests we will tell the manager . it is a good thing we stayed her for only two days as we would have checked out and gone to a better place. for the price we paid (---usd) we felt this place was far overpriced for what we were getting. unless you can get a rate below $---usd avoid this place. it may be new but it is badly designed and cheap.',not_happy
id27287,' stayed here for one night before catching a morning flight to calgary b.c. and used their covered parking for -- days. shuttle service was prompt and courteous. beds were comfortable.',happy
id27288,' before arriving we had a change in plans... we contacted the hotel and requested that one of our rooms contain two double beds instead of one king... they informed us on three different occasions that this would not be a problem. we also told them that if we could not switch rooms for whatever reason we would like a roll-a-way bed because on their website it stated that these were available upon request. upon arrival -- park informed us that there was no such conversation made with them about switching the rooms (note: both my wife and myself spoke with the hotel several days prior to arrival). we were also told by managment that in order to get a roll-a-way bed we would have to had contacted them days before so they could make arrangments to get one from another hotel! we checked into our room (which we were told that it was upgraded because of the inconvience) only to find that we couldnt even walk around the room without one of us sitting on the bed because lack of space. we also found that our toilitries were opened and used there was hair in the sink and the bathtub. as we turned back the sheets for bed we found hair all over the sheets! we contacted the front desk and found out that because it was christmas they had let all of their housekeeping staff leave! a manager showed up to the room with sheets in hand but it took her almost an hour to make the bed! i even had to help her! there was not any thermostat control and it was so hot we had to sleep with the windows open in -- degree weather. -- park also doesnt believe in changing the sheets daily you must request this service. that was obvious our first night. also if you would like to have a drink at the bar downstairs a glass of house wine will set you back $--. (note: half a glass) we travel every - months to nyc and thought we would try a new area of town and this hotel is not worth the money comparable to other hotels in midtown manhattan. we do not expect to have service and quality that we receive in our own homes however cleanliness is a huge issue. if you can stand the filth you may be able to stand -- park.',not_happy
id27289,' from the moment we checked and until we left this hotel made us feel welcome comfortable cared for and as if we were long-time gracious friends. it started with the desk clerk who checked us in and continued until the bell captain hailed a cab for us at departure. our room was spacious. it provided a most comfortable bed as well as ample room to read and relax. the wet bar microwave and refrigerator enabled us to snack in the room and have a glass of chilled wine before dinner. we were fortunate to have a room with a landscaped terrace. the roof-top club which provided a continental breakfast daily was convenient and casual. full concierge services were also available there as well as in the lobby. knowledgeable staff provide terrific recommendations and guidence. not to be forgotten the hotel is convenient to theaters and to all that the union square area offers. the restaurant which is adjacent to but not part of the hotel was excellent. we enjoyed two first rate meals that for san francisco were well priced. their bar had an almost cheers-like atmosphere. very pleasant --- and they mixed an outstanding drink. well say it again . . . our stay at the donatello provided us with a totally terrific experience!!!',happy
id27290,' bell boy(who seemed to allways be there and allway is helping) opened our cab door for us brought our luggage in where all staff greeted us with smiles.we were waaaay earlybut they checked us right in and happily upgraded our room for a very small fee. the room was incredable! spacious clean flat screen tv. refridgerator a patio with table and chairs and oh my what a view! staff were very nice and helpfull.answered all our questions gave us great recomendations on restraunts activitiesrentalsect. we surfedbiked swam with leopard sharks.they even have their on site driver that will take you to any location in style for about the same price as a cab but with great conversation.one thing they do that ive never seen any other place do is subtly light up the surf at night so you can seeas well as hear the waves breaking.what a special hotel.we will return every year to this amazing place . thank you pacific terrace hotel and staff.',happy
id27291,' enjoyable stay in sf. hyatt was lovely and the location cant be beat. very close to the pier -- and ghiradelli convenient to public transportation (there is a cable car turn around behind the hotel!) the room was comfortable and clean. very nice beds with lots of pillows greatly appreciated after a long day walking. we had a room on the inside so our view was only of the roof but at least it was quiet that way. a few complaints though (unfortunately). -. there were only fluorescent lights in the room. hate hate hate fluorescent lights. while im all for going green and conserving energy would it really be too much of an imposition to put an incandescent somewhere in the room?!? -. knuckles the hotel restaraunt-sports bar. food good. service so-so. price way too much. both times we ate there we waited quite a while to be served. and i realize that in a hotel restaraunt you pay for convenience but what i paid for breakfast was outrageous (over $-- for - people). i paid as much for my one glass of milk as i could have bought - gallons worth had i gone down to the safeway a few blocks away. overpriced as it was though if youre willing to pay the price id highly recommend their sticky-bun french toast.',happy
id27292,' we live in huntington beach and love to bring people to the san diego zoo. this was the first time we decided to stay overnight in a hotel and picked this hotel because it is about - minutes from the zoo and the pool was designed by the original tarzan . we had learned about him from an la tour we had taken the day before so i thought that was a nice coincidence. we loved the hotel. the food and atmosphere at the red fox was totally old school. steak baked potatoes salad...fantastic! the room was recently renovated and was cozy for all - of us. the pool was clean and well kept. the breakfast at the newly renovated restaurant off the hotel lobby was fresh and very tasty. the only reason i didnt give it - stars is because the people at the front desk were just not that personable.',happy
id27293,' this was an excellent hotel. it was very clean. staff were exceptional and went out of their way to help you. the location was amazing. - block from the empire state building; across the street from macys and victoria secret. within walking distance of time square and rockerfeller centre. access to the subway system was just outside the main doors not to mention several starbucks in the area. i would definately stay at this hotel again. the room is small but it is new york! space is limited. we were there in the middle of the blizzard and it still managed to be an amazing trip!',happy
id27294,' the staff is very friendly and knowledgable of the city. the concierge was fairly helpful and knowledgable but they dont always point you exactly where you want to go when describing the kinds of restaurants you want to go to. the beds are very comfortable and the pillows are amazing! the breakfasts are complementary and very delicious. great amenities and a very historical building.',happy
id27295,' i booked my room online. two double beds. when i got there the room had one bed. when i went down to the front desk the girl behind the counter very extremely rude and said that it was what i asked for! i finally got thru to them that i wanted another room. i was travelling with my teenage son. no way were we going to share a bed and besides it wasnt what i paid for. after acting like she was doing me the biggest favor in the world we got another room. there were two beds but the bathroom was dirty and the carpet unvacuumed. the a-c didnt work right and parts of the tv-cable package didnt work right. complaints were dealt with an oh well. attitude. i filled out their in room questionaire describing how unhappy i was. it was ignored.',not_happy
id27296,' the mark hopkins intercontinental looks good and is conveniently located but that is where its amenities end. first off they practiced a bait-and-switch on us promising us one rate including free breakfast and then claiming ignorance of the promise when we checked in. as it was late when we arrived we decided not to go elsewhere. when we later attempted to correct their error we were rudely dismissed. in addtion upon check-out we were informed that wed purchased a bunch of pay-per-view movies and games when we never even turned the tv on during our stay. they implied that we were lying. if you want to stay in nob hill go across the street to the fairmont instead. the mark hopkins staff is rude unresponsive and dishonest. we will never stay there again.',not_happy
id27297,' clean room but the bathroom was rather small; no counter space for toiletries. very convenient location across from penn station. we took amtrak in and it was a five minute walk to the hotel. tip: ask for a corner room facing times square. what a view! dunkin donuts is right around the corner. bring stamps if you want to send a postcard; the consierge doesnt have them. be prepared to pay for wi-fi.',happy
id27298,' we picked the westin because of the ad for large rooms. the room was no larger than an ordinary holiday inn or hampton inn room. the decor was nothing special and the room was hot even though it was cold outside. we kept our window open the whole time and tried to turn off the heat but it was still hot. there was nothing special about the heavenly beds either in fact the pillows were lumpy. everything was over priced. $-.-- for a bottle of water and a glass of the house wine was $--.--. the ad said robes in the room but we didnt have any. we had friends who stayed at the marriott and it was cheaper and much much nicer. i would not stay at the westin or any westin again.',not_happy
id27299,' designed like most newer homewood suites by hilton. however because it has only been opened for about one month there is this wonderful new smell when you open the door to your suite. absolutely the cleanest hotel room-suite i have had in a very long time. the reception upon arrival was very professional and welcoming. the exercise room is wonderfully equipped with precision machinery as well as free weights and various other exercise paraphernalia. i did not use the pool but as i walked by each day it appeared pristine as did the whole patio area. the breakfast was what one would expect from a hilton breakfast--filling with lots of variety. most certainly a pleasant experience!',happy
id27300,' my wife and stayed at the woodland hills hilton during the week of ---------------. during our stay we were treated like vips from the time we pulled our rental car to the front door the valet staff greeted us with a warm and friendly welcome and rosie in the concierge lounge always made sure i had milk to go with my cookies. i always tell people about the exceptional treatment we receive everytime we stay at this hilton. thanks guys! keep up the excellent service. stuart',happy
id27301,' we have come to this hotel for years and it is been years since weve been at this hotel. i am to say that the accommodations were as beautiful and comfortable as i remember. the service has been great. if the toiletries were nicer id give them - starts but im picky about my shampoos and think they could do better. that being said as others have mentioned the view of st. patricks cathedral right outside our window is breathtaking. it was recently my husband is birthday and the concierge just came by to drop off of lovely bottle of champagne. i worked out in the hotels is gym today and again great views out the windows nice equipment great service. last night we ate in their --star michelin restaurant gilt which i wish had paid more attention to detail. the first amuse bouche was a fruit beverage that tasted mildly medicinal. between - of us we ordered all of the appetizers and they were tasty (i dont know about - micheling star-worthy). my lamb wasnt well spiced and just tasted bland but my husband is steak was quite good. they did have a wonderful and extensive wine collection. breakfast with the hotel was delicious today. my husband had a japanese breakfast of miso salmon (forgot to ask them to undercook it and although it was dry was flavorful) japanese pickles and tofu. i had fresh berries a poached egg and fresh whole grain toast. when we went out the doormen called us the hotel cars which were new well-kept mercedes suv is. we love staying here. the location is so central the service is great and when it rained yesterday they were ready for us with huge new umbrellas. all in all a great experience!',happy
id27302,' five girls from ohio-michigan went for a girl’s weekend in chicago. our travel plans had us arriving at --:--am of course check in wasnt until -pm but when i called that morning to see if we could check in early they accommodated us. the location could not be better – just shy of the gold coast and right next to water tower shops and the john hancock bldg. the street was quite considering we were downtown chicago. the drake and millennium hotels are down the street. every morning we walked several miles in the morning – very safe neighborhood. we were two blocks east of michigan ave and able to walk to rush street. oak street beach is less than --- mile. the bus stops were close and allowed us to travel pretty freely thru the city. the hotel appeared to be recently renovated and has very lovely lobby. a full breakfast buffet is served every morning: eggs sausage pastries fruits waffles etc. the staff both at the valet and the front desk was friendly. in fact every staff member but one went out of their way to say hello good morning how is everything… our two bedroom suite had a slice of a lake view a full sized oven and refrigerator dishwasher and kitchen wares. the living area master bedroom and second bedroom had flat screen tvs. the toilet-shower is separate from the sink which made it convenient for five women to get ready. there was also a separate lighted mirror with outlets. free wireless! we were fortunate enough to have a marriott friends and family discount – total for three nights $---.-- – we did utilize the valet parking for one night but then moved the vehicle to my nephew’s residence to avoid the $---day fee.',happy
id27303,' the hotel was great! staff was friendly attentive prompt helpful and delightful. from the moment we arrived and were greeted by the doorman who came right up to get our bags through calls and dealings with rooms service front desk concierge bell hops and finally out to the doorman again we were warmly greeted spoken to like welcome guests and always met with a smile. those that have complained of aloof indifferent or snotty staff must not have stayed at the same hotel. best part was the security guard at the elevators who had a stone face when checking visitors that were going up to the plunge bar (like a good bouncer should) but broke into a bright smile when he saw that we were guests to the hotel and welcomed us onto the elevator. the food was great. the room while not large its window seat and view of the hudson were perfect. housekeeping stayed on top of our odd hours and kept the room made up and perfectly clean. the staff tried to help and attend to every need--as one would expect at a first class establishment. the area had lots of restaurants clubs and shops but if you wanted to go elsewhere a cab was always waiting at the front door...the staff made sure one was always standing by. yes there was noise outside at night but this is new york and the area is one of the hottest party areas in town--we didnt party all night being in the city to enjoy christmas in new york but we took it all in stride given that is part of what makes the meatpacking district a big draw. our hotel was classy the staff attentive and our stay fantastic. we got what we came for. worth it on all counts.',happy
id27304,' this hotel staff is the most hospitible staff i have ever encountered. they actually treat you as a human and not a paying customer. they are thereevery time weve needed them and have gone out of their way to make sure our stay was the best. i would by far recommend this hotel to any and every one that needs accomodations. it is such a pleasant stay...you will not be disappointed',happy
id27305,' great place to stay with reasonable rates right on pb. had third floor room overlooking pool area with wonderful view of ocean. could see dolphins jumping right from our balcony. very noisy next door when we checked in but couldnt hear anything once in room. good basic breakfast nice to have beach chairs etc to borrow. friendly helpful front desk. were travelling with friends so would have been nice to have extra balcony chairs - only two per balcony but minor detail. would definitely recommend.',happy
id27306,' one of our partners called the hotel and asked for a room with an indiana cpa society corporate rate. the young man immediately said those rooms are sold out. suspicious she called the national reservations number and got the corporate rate without issue. i stayed there this week using the cpa society corporate rate that i got from national reservations. i was given a room that smelled of smoke was pretty outdated and the bedspread was dirty. i feel that i was singled out for my discounted rate and relegated to a not-so-nice room. oh and someone near our room apparently fell asleep with the television blaring. it lasted until - a.m. you would have thought that on a security walk-through management would have gotten it quieted down. but there were probably no security walk-throughts either. so what the did hotel accomplish? ill never stay there again.',not_happy
id27307,' this hotel is located very near texas medical center which is very convenient for patients and family. the hotel provides a shuttle. the king master suite was very clean and thoughtfully planned but seemed cramped and small for the price. not really suite like - if you equate suite with room size. still it was equipped with many extras and although it beginning to show its age spotless. the sofa bed was what you would expect from a sofa bed - the most awesome bed ever to two exhausted pre-schoolers. the king bed was very comfortable with several pillow choices. the staff was very helpful and friendly as well. the best thing about our stay is that although near full that saturday night and located in a very busy area the hotel and room in general were blissfully quiet. from the sound of it we were alone in the place. while children rarely travel with us we try to be considerate of our fellow guests and make the children be quiet. a courtesy that has unfortunately not been returned during hie stays in other cities',happy
id27308,' conference centered pic and discount coordinated by others this place was just about right. check-in was a problem as the reserved room was not ready and i needed to change into my professional wear. the place was at least quiet altho one of the window handles was broken and didnt close completely. the view was of a garage roof next door. interior furnishings what youd expect of hyatt but nothing memorable. closet light comes on when you open the door central heat-air which seemed cool but didnt circulate in the room well(?). walking distance to the city library and the pedestrian mall which has free buses to bars and restaurants. dont mistakenly say regency to the shuttle driver that is down the street and a diff hotel. id stay here again but only for less. small lobby and restaurant was not impressive. for larger conference meetings you need a larger place.',happy
id27309,' i usually stay at the best western a few doors down but decided to give this hotel a try for something different and based on the reviews i read on tripadvisor. when i arrived at the hotel for check-in i was immediately greeted-acknowledged by the front desk clerk (wish id paid more attention to her nam) who was very friendly. check-in went quick and she told me she would send patrick up right away with the extra amenity id purchased. when reserving my room on the website id asked for a room with a fabulous view of the bay and that is what they gave me. unfortunately i didnt get a chance to enjoy the view because it was getting dark by the time i checked in and the next morning it was fairly hazy. my room was very clean and the bed was comfortable. the only problem i encountered was that i could never get the heater to work right. i shouldve called the front desk to have someone check it but i didnt. also i wouldve liked it more had there been video check-out but i guess since my room wasnt far from the front desk it was no big deal to have to go there to check-out. and it was nice that judy had remembered me from the night before even though she hadnt been the one to check me in (shed been at the front desk at the time). everyone i encountered was very nice. when patrick brought my amenity he offered to go get some ice for me while i settled in. the interior of the hotel was quiet which was nice i didnt hear people talking and slamming doors shut all night but i happened to be awake at about -:--am and could hear people socializing loudly in the parking lot. i would definitely recommend this hotel to anyone i knew visiting the area and i would definitely stay there again.',happy
id27310,' i hate having to make the hotel decidions and i usually do so based upon tripadvisor reviews and then make my own realistic review. at first i was a bit disappointed....the lobby was so tiny and no one greeted us. in fact it was -pm and there was only one person at the reception desk and he was on the phone for more than - minutes. the room was rather small and the closet was tiny and the door was in a very bad location in the room. the tv was nice and the bed was comfy however there was some traffic noise afterall this is downtown chicago....and those taxi is love to beep their horn every chance they get. convenience was that it was across the street from a good restaurant (haray caray is) and there was a &-eleven and a liqour store right around the corner. there was a continental breakfast on each floor every monring which was very nice as well as an evening reception on the -th floor which included free cocktails and appetizers (cheese and crackers bruschetta marinated mushrooms veggie tray etc) however the atmosphere in the room was a zero as it was in an empty hotel room with a few high top tables and no seats. all in all i would give our overall stay a - out of a ten.',not_happy
id27311,' perfectly located in midtown nyc. comfortable beds. the fact that there are only - elevators is a problem but once they come they are fast. recommended!',happy
id27312,' i requested a - star hotel and was given a - star hotel!! i am very upset with priceline not the hotel itself. this isnt the hotels fault. the hotel upgraded us to a mini suite free internet (this is usually a --.-- fee) and free breakfast as well as an upper floor with a king over looking the golf course (thanks rafi). im with the price after upgrades now that i paid but very un with priceline due to the fact after - phone calls they still say the hotel is - stars when the hotel themselves stated they are - stars! so go and stay here have fun its a nice place but do not bid for a - star hotel in this area and expect to get that quality. there is shopping (southlake town square rocks) nearby but you have to drive to get anywhere..its pretty remote area. the area is beautiful and please go to southlake town square for upscale shopping and a great movie theater and fine dining. try the brio its the bomb!',happy
id27313,' hotel is nice and the rooms and beds were comfortable. nice gym. starbucks on property. hotel is in a great location.',happy
id27314,' for its price i was expecting more in terms of services. though the breakfast buffet has a decent variety of foods there was nothing much that was free. to a college student traveling to austin on a school related trip having to pay for breakfast was a hassle. also i noticed there were signs posted saying that wifi was not available though maybe i was close enough to the lobby to receive signal. other than that i think the hotel is a good place to stay. the rooms were pretty high class (to me as a student).',not_happy
id27315,' we bought the pre-purchase rate for this hotel and were really pleased at the savings. the location is outstanding. close to most everything including subway. the hotel seemed like it was purchased by hilton from some other hotel brand and modified a bit to suit hilton is style. it was dated and confusing. the lounge is right at the front desk and the smoke was awful while checking in. moreover we had to wait in line to check in at -:-- pm for about -- minutes. that is really bad by any standard. then as we walked to the elevator we are hit up by a sales person for hilton vacation club sales. really??? i suppose the room size is to be expected in new york city but it is pretty small. no view except for the building twenty feet across the alley. the furniture and bedding was top quality hilton is famous for. the bathroom was really small and the plumbing a bit dated a bit drippy. toilet seat (does it matter? yes.) was one of those cheap thin plastic type that twist and move around you can buy for under $-. the hotel can do much better than that! rooms were clean towels were fluffy and thick. water was hot and always fast to come on. in new york there is always the sound of construction going on. even in the hotel. a jack hammer was pounding away on the floor directly above ours three mornings in a row starting at -:-- am. i know that no time is great for repair or remodeling work so we were just unlucky with it. hotel staff were very polite but new yorkish friendly. would we stay at this hotel again? only if we could get the same rock-bottom prices we grabbed on this stay. it is absolutely not worth the rack rate and you shouldnt expect much of a hilton doubletree experience. i think they are trying but are struggling to bring it up to hilton standards. but it is new york not maui!',happy
id27316,' i stayed here for one night after taking a flight that got in pretty late. this was a great choice as a quick walk from the terminal and i got a great night is sleep. this avoided a late night drive to the city to check in to the hotel that i stayed at for the remainder of my stay. wouldnt be my choice if i were to be staying for -+ stays unless it were for a conference or something. overall... rooms are pretty standard. downstairs pub was just ok. gym looked great (didnt use it) as it was pretty modern and not busy. pool was small and the gym overlooked it which wasnt very appealing. close to cta stop which i took the following day into chicago. quiet you didnt hear planes or feel like you were on a runway!',happy
id27317,' i have stayed at this hotel on many occasions and every time has been a great experience. the staff was very friendly. the food was delightful. the rooms were immaculate. i think the best part about this hotel was the blues cafe (i think that is what it is called) because on thursdays they have karoake night and that is such a unique thing to have because it separates this hotel from all the other hotels in the area. overall i give crowne plaza downtown memphis five stars!!!!! :)',happy
id27318,' we decided on this hotel because it was difficult to find any hotel in new york without negative comments. we use best western when touring the states so decided to use this hotel for our - night stay. the hotel is next to the brooklyn bridge and we had a view that overlooked the bridge - really pretty at night. the area is very quiet lots of places to eat and a shopping mall nearby - the deli next to the hotel is very handy. the hotel itself is quiet the rooms are very clean and thebreakfast is standard bw - but good to fill-up on before a day sightseeing. our only complaint would be the size of the breakfast room which is too small; there are only four or five tables which fill up quickly. people were also sitting eating at the pc which limited its use. the hotel is within easy walking distance of ground zero liberty park and the ferries. there are also two subway stations nearby to get uptown.',happy
id27319,' this is a wonderful hotel in a great location in new york. the rooms were clean recently renovated and very quiet. the bathroom was very spacious and the ipod dock was a nice touch. the hotel is very close to several subway lines making travelling around the city very easy and convenient. it is also very close to central park and great shopping. would highly recommend this hotel to anyone visiting the city.',happy
id27320,' i have travelled all over the world and this hotel is definitely value for money for ny. hotels in ny are very expensive so this hotel is cheap. it is in a prime location for walking around manhatten so cabs are not needed but easy to get regardless. we were upgraded from a - bedroom suite to a - bedrrom room. the room was great. if you are in ny for a short stay all you need is a comfortable bed and location location location. the only - complaint i have is that on sunday morning we could hear a church bell that woke us up at -am. however ny is noisey and this was the only noise we heard. i would stay again for the same price.',happy
id27321,' rating from me should really be between poor to average (- to - dots). driving from illinois to indiana we stopped at the tourist centre as we crossed the state border. there we obtained a book with places to stay and vouchers. we wanted to stay in the area of indianapolis so really we just randomly chose a hotel not in the centre at what we thought was a reasonable rate. hotel was easy to find was nice looking outside with plenty of parking and had a very convenient bob evans diner (recommended) nearby. room was reasonably sized had a fridge but had seen better days. there was a - seater couch (which appeared to be a fold out bed) but it sagged badly in the middle so was not so comfortable. the intruder bar on the door looked as if it had nearly been ripped off. nevertheless it was clean and tidy including the bathroom. the breakfast area again seemed dated to me. choice was limited (as compared to other places we had stayed) nevertheless fresh fruit was plentiful. wifi and wired internet was included. the bob evans restaurant was -- seconds from the front door and provided an evening meal which we both enjoyed. the one thing which really rankled me was that i was charged $-.-- for use of the safe (once i read the invoice) but in small letters it said you could ask for the money back if you didnt use this facility. i know it is a tiny amount but it is the principle. although near the airport i heard no aircraft noise (but our stay was from evening to morning). in the end we paid less than elsewhere during our stay and the hotel wasnt as nice as elsewhere but ok for one nights overnight stay. ill try somewhere else next time.',not_happy
id27322,' you really cant beat the value of this place. i did travel for business only so i did not spend a ton of time at the hotel. it was a few blocks from my office. it was mostly very quiet with the exception of a few noisy garbage trucks but that is what you get in the city. i would definitely stay again for cost and convenience. the bed was on the extremely firm side so sleep was not flawless. but that is probably my only complaint and not enough to deter me from staying again. size of the room was generous for nyc standards. i did get bumped up or so they claimed.',happy
id27323,' i stayed at this hotel in august for - week. when we arrived to our room i could have cried. the walls in the bedroom were filty dirty and the carpet had huge stains on it. it was a nightmare. i have to admit that the bathroom was very clean so that was something. we had arrived late as night so we had to stay at least one night. when i woke in the morning i didnt mind it too much. we then decided to stay and give it a shot. the halls were really old fashioned the stairs were disgusting like something from fauly towers. it was very close to times square and there was a realy lovely deli downstairs which was cheap. i would not stay at the hotel again but if you were on a budget it was okay. i have to say that the bed linen was always clean and we had fresh towels every day.',not_happy
id27324,' my boyfriend and i stayed in the omni for a football game and had no idea we were in walking distance to the bank of america stadium. once we arrived and were ready to enjoy our stay we had drinks in the bar located in the lobby. the service were both great for the bar and breakfast the next morning. the people at the bar were quite friendly in letting us know we were in the right area to continue to celebrate my boyfriend is birthday by walking out the door and down the street to many bars and dining. if you end up having too much fun there are taxi is to drive you back to the hotel but the location is so great you wont need a taxi. you can just walk and take pictures of the beautiful buildings the downtown area has that seems to be on the verge of growing even more.',happy
id27325,' hotel has made progress in the last year ( i an there about every --- months). cleaner slightly improved breakfast better service. better trained off-hours desk workers but still could improve here.',happy
id27326,' well located if you want to be walking distance to castro (gay scene) haight and ashbury and the mission area. good public transport just outside the lodge and some really good cafes nearby serving excellent brunches. the room was sold as one of their best but it was very basic but not visibly dirty. few strange smells in the corridors a very dodgy lift and a loud a.c unit were my only gripes. also it was obvious that some of the rooms were being visited by escorts but i didnt have any problem with this as ive seen it happening in much classier joints.',not_happy
id27327,' my husband and i just spent a night at the capital hilton and wow im really surprised at how unimpressive that place was. i wasnt expecting outrageous luxury - but this place was tired run down overpriced and just plain uninviting. first thing - our room was exorbitantly expensive. i realize the location is fantastic and that is a definite plus but the price of our room was just mind blowing for what we received. over $--- (and that was a reduced rate) for a room the size of a closet with a view of a wall. second thing: no free wireless internet not even in the business center or the lobby. for $--- a night i expected at least free wireless in the lobby. third: our room was pretty gross. there were blond hairs (in other words not mine) on the coverlet in the bed there was a piece of carrot stuck to the wall dusty footprints on the furniture a dent in the door stains on the carpet and a view of an outside wall. at first glance the room looked alright but after spending the night in there i was definitely ready to leave. my parents had a junior suite and they had a view of a disgusting air conditioning unit up against a dirty wall. im not even sure why they bothered to put a window there. the bed was so soft it was like sleeping on a giant marshmallow. if i had needed to stay any longer im sure i could have asked housekeeping to clean my room and that would have improved the situation a bit but by the time we got back to our room at night and realized how dirty it was i just wanted to go to sleep. overpriced run down and unimpressive.',not_happy
id27328,' the rate was great clean hotel very nice staff and i was in beautiful san francisco for a conference at the moscone convention center so this hotel was very convenient and would definitely tell my friends and family and come back.',happy
id27329,' if like me you only read the first few lines of a review i will provide a summary first. i cannot recommend this hotel highly enough. with so much choice available to first time visitors to this great city it can be somewhat daunting deciding on where to spend your hard earned holiday fund. look no further and booked this right now. we always prefer to book smaller boutique hotels rather than those part of a larger group or chain and always prefer to book directly. ink-- cetainly did not disappoint on any level and i would highly recommend this hotel to any couple looking for a independent style hotel on an nyc city break. contemporary chic comfortable professional & welcoming are all done really well here without it being over the top in your face or unnecessary. in the midtown west district (on --th st & --th ave) the hotel is just - blocks (-- min walk) from time sq - broadway and a similar distance to the nearest subway. there are nice bars and restaurants just --- blocks away in hell is kitchen (try out traffic bar-restaurant on --th & -th). first and foremost the service we received from the hotel was oustanding. from the attentive doormen to the welcoming and accommodating concierge to the waiters in the restaurant the housekeeping staff & the responses when we called guest services -all were highly personable and could not do enough to help. nandi barker (front of house concierge) was especially welcoming on arrival and served us with the upmost professionalism and friendliness throughout our stay. she was kind enough to go above and beyond our expectations when she accommodated our request for a late check out on our last day. our city view studio room was spacious & bright with --- length windows letting in lots of light yet the black out blinds ensured for a good lie in! the room was cleaned to a high standard throughout our stay with fresh towels and bedding always available on request. it had all of the amenities that you would expect (safe mini bar iron etc) but facilities to make hot drinks would have been an additional benefit. the roof top press lounge bar served a range of delicious cocktails and drinks till -am and provided stunning uninterupted views of the manhattan skyline and --- views around to the hudson river. access to the roof top was well managed (with priority given to hotel guests) although at times the doormen were somewhat over zealous! we ate in the print restaurant in our first night. we had pre booked ahead of our arrival but they were more than accommodating to amend our booking after our delayed journey from jfk to the hotel (on that note make sure you pre book your transfer from the airport to the hotel particularly if your arriving during rush hour as we did on a friday evening you could end up with a huge yellow cab fare whereas a pre booked car will offer you a fixed rate!). the food and service in the print restaurant was excellent. so if you are still reseraching and looking for the perfect place to spend your bucks look no further you wont be disappointmed with ink--.',happy
id27330,' my boyfriend and i left the pod hotel yesterday morning after staying there for - wonderful nights. on arrival the reception staff were very welcoming and the atmosphere was great. the rooms are as described compact but all that you need is in the room. we had a en-suite double room and the set up was brilliant. the storage was clever and the room was well arranged to ensure the most space possible. the tv was handy for relaxing in the afternoon and the bed was very comfy. we didnt eat there but we did enjoy the terrace and roof terrace a few times to have drinks. our room was cleaned every day and we had clean towels everyday which was much appreciated. we did have a peek into the shared bathroom when we passed and they looked lovely. the hotel arranged our airport transport when we left which was a help. the location couldnt be better - a -- minute walk from central park and the rockefeller centre and -- minutes from times square. i really didnt want to leave and will definitely return!',happy
id27331,' my husband and i came to stay at the magic castle hotel for our first weekend away with out the kids. it far exceeded our expectations! upon arriving we were impressed by the brewing apple cider and cookies in the lobby as we waited to be checked in and the employee is attentiveness when we checked in. he was very warm and friendly and eager to help us plan our evening by noting popular restaurants in the area. we loved the quaintness of the buffet breakfast by the pool in the mornings and our room was charming. my husband and i appreciated the complimentary snacks that the desk provided ---- and reveled in the quietness that the hotel offered. my husband and i were also impressed that the hotel reimbursed us for entry to a beautiful local gym in the area. my husband and i look forward to our next weekend away so we can revisit this unique establishment.',happy
id27332,' a hotel that makes you feel welcome! nice rooms with hd tv. perfect breakfast. direct entrance to the river walk.',happy
id27333,' we stayed at the waldorf in february ---- for one week. at check-in we were given a free upgrade - great! when we got to the room it was hard to imagine it was an upgrade. the furniture is tired and they seem to think that old means charming. it meant old. the windows were drafty and the heating system not great. the room was smaller than you would expect for an upgrade. but nothing prepared us for the prices at the bar. everything was so expensive. be prepared to shell out $-- for two drinks - and i mean a glass of wine and a manhattan (which was cheaper than the wine!). dont touch the mini-bar - it seems to think you have taken things you havent. that said we did have one of the mini-bar small bottles of white wine - $--! the location seems great on park with madison lexington and all the famous names so close. just means everything is expensive. we went to the rockerfella centre for breakfast and that was ok. if you have heaps of money to literally throw away - go. if you want good value perhaps select another hotel - we wish we did.',not_happy
id27334,' we brought our -- year old daughter to harlem to attend her classmate is isweet sixteen birthday party at the apollo theater so we decided to stay in harlem and make a mini vacation out of the trip. i arrived from honolulu after -- hours of travel with no luggage (it was delayed) and the staff were so sweet and accommodating - they offered me a room right away (but i chose to wait a couple of hours for the king bed room). my husband and daughter arrived a couple of hours after me and we were able to check in shortly after noon which was great. the hotel is just a five minute walk to ---th street; the apollo theater is half a block east. we walked over to the red rooster for lunch and were treated to live jazz and delicious cheese grits!! later we had a chance to peek into the theater when we dropped off our daughter for her party. really want to go back for a show there. we walked from there to central park and walked most of the way through the park to the boathouse for dinner. took the subway back to ---th and had just a short walk on well lit and safe streets to the aloft. monday morning we had breakfast at the kitchenette uptown (see my review) and walked over to the riverside church and grant is tomb - never been to this part of nyc before and it was mid summer so hot but we had a lovely walk on tree lined streets with shade and a nice breeze over by the hudson. monday night we took the subway from ---th into times square as we had tickets to see ghost - the musical (it was very good!). we rode the subway back late monday night in air-conditioned comfort and got to the aloft about --:-- p.m. my daughter went right up to bed but my husband and i joined a lively group in the bar for karaoke night. i can understand that this would not appeal to everyone but i thought it was great fun. i think the clientele was mostly local people and there was a real neighborhood vibe to the event. a couple of the singers were pretty good and of course there were some who werent as good but everyone had a good laugh! nobody was really drunk or obnoxious but it was kind of loud so if you came in and wanted a quiet drink at the bar karaoke night would probably be a turn off for you! our room was on the sixth floor over the outside seating area but we had our windows closed and the a-c on and i never heard the bar from my room. if you want to be away from noise i think it is a good idea to request that from the moment you make your reservation and the staff at this place seem very committed to service. we loved the modern urban chic of the lobby. we loved the variety of seating plugs for your devices snacks and coffee in the lobby. i used the ipad to check a few things online. the room was nice - very clean - not large but it was just two of us the first night and three of us the second night. we had room for all our luggage and stuff and the bath was separated into two areas one for shower and toilet and the sink outside a sliding door. so you could have a little privacy if you needed it. the bed was very clean and comfortable. the flat screen tv was nice. there was a modern looking alarm clock (we pulled the room darkening shades down and slept late both mornings!) i think there was an ipod-iphone dock? the only complaint i could make is that the staff called us at -:-- a.m. when my luggage was delivered by delta . . . i guess they made a judgment call and thought i would want my stuff when i woke up but it was a bit jarring to be awakened at that hour. it was nice to have all my toiletries in the morning so i guess that is not really a complaint. we will definitely stay here again the next time we travel to nyc - even if we dont need to be in harlem. we want to go to sylvia is next time!',happy
id27335,' we found the hotel on the internet and booked our room in advance. i was a little concerned with some of the reviews on trip advisor but they were unfounded. the room was lovely and clean and despite the air con being a little noisy we were glad of it after a hot day walking in the city. reception were helpful and polite. the attached bar was quite expensive and we only ate there on our first night as we were tired. we did not have the breakfast at the hotel but walked to the staion and had breakfast there. there were no homeless people and the location was fantastic. it was expensive to park but the convenience of having valet parking was great. we would stay here again in a heartbeat but it is not a cheap option.i',happy
id27336,' our family consists of all adults now and the - room suite at the hotel drisco is perfect for us. our - teenage daughters had their own room and bath and my husband and i were very comfortable in our own space with a lovely living room we could all enjoy together. this hotel and it is wonderful staff is a trip into a very elegant past with the benefit of modern plumbing! the hotel is old but redone in a way that is comfortable and beautiful and reflects the lovely architectural touches of a bygone era. the views are spectacular and the location high in pacific heights is quiet and peaceful yet filmore street shopping and restaurants are just a few blocks of walking to enjoy. i look forward to my next visit to this gem of a retreat and it is wonderful and personable staff.',happy
id27337,' we got a great rate through hotwire and stayed here for three days while doing genealogy research and site seeing in washington dc. we could easily walk to the archives and catch the metro anywhere else. room was good size bathrooms very small--just enough for one person at a time. staff assistance was erratic--one day we got shampoo the next day none. linens were very high end and comfortable room was always clean. we took a previous writers suggestion and parked our car at union station for the - days saving $-- each day in parking fees. weird neon lighting in hallways and lobby area arent attractive but room was just fine. it is across the street from the hyatt regency---easy to find on a map. charge for internet parking business center ---even to use the computer in the business center.',not_happy
id27338,' i was a litle concerned about staying at the inn at the ballpark after reading some of the reviews about the quality of service. we arrived at -:-- pm and our room was ready. we ate at the cafe and the food and service were very good. we were in the process of hailing a cab to go five blocks to the toyota center for a hockey game but the guy working the valet called the hotel shuttle to take us for free. (of course we tipped) the driver gave us his card and showed us where to meet him after the game for a ride back to the room. our breakfast arrived at our room five minutes early and the employee was very cheerful and polite. we were able to leave our room and be in our seats at the astros game in three minutes. we returned to the hotel around midnight and realized that we needed to print out tickets for a museum exhibit the next day. the lady at the fromt desk was to get the business center unlocked and we printed the tickets for no charge.',happy
id27339,' outstanding hotel especially for a long time stay. i stayed there for almost a year and a half with my child an underage college student until the child became eligible to live in the college’s dormitories and i moved back to my home in another state. first it is in a very safe neighborhood at all hours in the very heart of the city. it is surrounded by stores restaurants cafes and is almost on top of the rittenhouse park. second the suites are very spacious very clean and new and well designed apartments. they are furnished luxuriously and cleverly including the top of the line full kitchen which includes all dishes pots bowls utensils etc. necessary for cooking and eating. third there is a very solid wi-fi in all the rooms. fourth the staff including the reception desk team the housecleaning the reservation team the maintenance team and even the guys who daily pick up the trash are all very personable and real: they are there when you need them and they don’t bother you when you don’t need them. the feel is not of a hotel but of a very luxurious full service apartment building. fifth even the other residents in the hotel are really nice and friendly people who still keep for them selves. because of the nature of the hotel most residents are long stay which helps the luxurious apartments building feel. sixth the moment something in your room breaks the staff comes and fix it at no charge. seventh the hotel includes a few additional rooms that are really very useful including but not only: a. there is a fitness room which i used daily; those that need a more complex fitness center can get a complimentary membership to a nearby fitness club. for me the fitness room in the hotel was just right. b. there is a really good laundry room at no charge. c. there is a computer room including computers a printer-copier-fax machine and even paper. tips: a. for best rates as well as best flexibility reserve the room directly with the hotel and not through agencies. b. grocery store trader joe is about -- min. walk away and the luxurious grocery store di bruno is a few feet away as is barnes and noble with their starbuck café.',happy
id27340,' my husband and i recently stayed at the legacy golf resort for one week may -- -----may -- ----. in general this is a nice resort with great people and we had a pretty good time! arrived early at the resort...check-in was a bit slow but smooth. i got a bit terse initially cause i called a few times and requested a second floor unit; of course we were given a ground floor unit. my husband and i were told to check back in an hour or so and we would be given an upper unit (which did happen). my husband and i stayed in unit ---- (i think)...first building second level unit --...a great location. with a view of the parking lot (no biggie) our unit was clean well-appointed odor free air-conditioned (temps in phoenix reached --- on - days) comfortable. while the inside of the units could definitely use a face lift (i think some of the units are undergoing renovations) and new furniture our unit was alright. no flat screen t.v. (i dont watch t.v. but husband does of course) but free direct line and wireless internet a really appreciated touch! small half fridge electric burners very limited counter space limited cabinet space small-ish kitchen sink definitely okay as a partial kitchen. i wouldnt plan on cooking big meals in the kitchen cause it really is only a partial. our bed and bed area were great! bed-very comfortable pillows-old thinner foam (not so great but no biggie). nice touch is the outer and inner sinks in the bathroom-shower area. good closet space but limited dresser space (in studio we had the drawers of the t.v. armoire as dresser space). my husband sunned on our patio each morning. air conditioner regulated without difficulty. shower was great. everything in room worked. no problems at all! pool area was actually very nice! a lot of kids and some rough-housing by teens but ample space and never a problem finding loungers even when arriving at -:-- pm in the afternoon! drinks by the pool bar were great! food could be delivered upon request. lots and lots of parking space! while the area around the legacy is not the best part of phoenix my husband and i always felt safe returning late at night and walking from our car to our unit. the main highway to and from other parts of phoenix and arizona (rte --) is about a -- minute ride down baseline from this resort...convenient. however the general area is not great and there is absolutely nothing within reasonable walking distance...so come prepared! courtyards and property in general are very well kept well-lit gated...very pretty...do not miss the manicured rosemary bushes that make the courtyards so fragrant!!!! concierge gal helen was very very accommodating and welcoming. set us up with a few perks after we agreed to attend the standard -- minute timeshare presentation. desk people were wonderful. timeshare gal got testy with my husband and i over a minor misunderstanding. overall we were unleashed from the timeshare presentation much more easily than any others i have attended before...albeit we were practically thrown out-smile. two big positives i must mention: because dh & i missed our flight to phoenix we also missed our rental car date. without an auto for two days (you really need one at this resort) we ate at trail is end grill several times. while the food is just okay the bartender tony and the waitstaff felicia could not have been nicer!!!! husband and i had some fun times at the trail is end...great martinis too! tony & felicia gave us tons of useful information about phoenix and the surrounding environs...very very helpful! hugs all around when we left! second thing...the front desk and housekeeping staff could not have been kinder nicer and more accommodating! i realized i was without a shaver and i wanted to jump into the pool upon arrival. no problem-within - minutes of asking at the front desk housekeeping arrived with several shavers and shaving cream. on another occasion husband and i wanted more coffee-- minutes housekeeping was there with the coffee pods. i have never had that kind of response at a resort!!!! my only complaint...listening to the couple in the next unit having raunchy dramatic sex morning and night (most days). walls are truly paper thin because we not only heard them having sex but we could hear their conversations as if they were in the same room as my husband and i. this issue was a bit upsetting to me cause i really do not like listening to other people is conversations let alone their sexual howls. i would not hesitate to recommend the legacy golf resort to others. however when i return to phoenix (dh & i will cause we are hoping to semi-retire to tucson someday soon) i will probably try another resort just for variety! please email me with any questions at all!',happy
id27341,' its a great hotel staff is very helpful. one of us is not with the pillows but she brings her own. the hotel could have more handicap parking in front.',happy
id27342,' we stayed here for a holiday weekend which in fairness is the wrong time for an accurate rating for the hotel. this place has a great pool facility lazy river play pool slide and seperate pool for adults and for the casitas. it was so busy you couldnt get a bed hard to get a tube for the river and they dont like you going without. rooms were decent clean comfortable beds. breakfast was busy but not at full capacity however the staff didnt seem able to cope food ran out on the buffet and took too long to replenish. this is a great place to relax with the kids avoid holiday weekends go in the week and try to get a casita.',happy
id27343,' very convient to the medical park. the bathrooms are small and the beds are not as comfortable as usual. the staff was extremely nice and helpful. free shuttle service within two miles is a big help',not_happy
id27344,' my wife and i stayed at the hotel from -------- to --------. hotel was small from the outside but opened up once you walk inside. the lobby was nicely decorated and clean the staff were always helpful and friendly. we stayed on the -th floor room was always clean and had plenty of towels the room was not extremely big but was ok for a crash after a long day! the hotel was close to everything needed i.e drug store diners coffee shops subway mcdonalds dunkin dounuts. subway was quite easy to use but alot of people were very helpful. would definatley recommend this hotel and stay there again!',happy
id27345,' amazing views and service romantic and simple. the hotel is definitely unique. the rooms are clean and comfortable. this didnt feel like a hotel it felt like you had a condo by the beach. being a smaller hotel it never feels crowded in fact it feels like you own the place. all rooms are poolside and you hear the waves as you fall asleep. viewing deck with areas to eat and sit while overlooking the sunset or sunrise... i could go on and on. very with my stay and looking forward to my next.',happy
id27346,' my first stay here. wall-to-wall corner windows -- i could see everything from the empire state building in the north to the east river to the hudson. there was even a view from the tub! the man who brought up my bags explained how everything in the room worked before he left. (remote-controlled shades remote lights etc.) everyone i met from the doorman on were friendly and helpful. id come to town for a job interview and as i was getting ready the next morning i realized i didnt have any hair gel. im one of those people who just looks silly without it. i was going to look like a flathead. but i didnt have time to go out and find any! so i called down to the front desk and while i continued getting ready they sent someone out to buy gel for me. next thing i know there is a knock on the door and a guy hands it to me saying he hoped it was the right kind. this is one of the two best hotels ive ever stayed at in terms of customer service quality alone. (the other was in vancouver so this one gets top marks from me for new york.)',happy
id27347,' we enjoyed very much the location and the beauty of this brand new hotel. the only thing i did not like very much was the internet speed.',happy
id27348,' agree with everyone that the lobby was beautiful - havent seen a ceiling like that in north america yet. in terms of historic hotels though there are more beautiful ones (think fairmont brands - the royal york chateau frontenac banff springs etc..). nonetheless we enjoyed our stay at the palmer house. we booked on priceline for a good price and we must have been very lucky because our room was a corner room and was very large. the bathroom was also nicely renovated and bright. the location was good - near to millennium park and an el train stop. we parked in a public lot under millennium park which was quite costly still. chicago is a great city to explore and the palmer house would be a good place to start.',happy
id27349,' shuttle service is frequent and the hotel is located quite close to the airport (handy given la traffic!) given a voucher for a free beverage as a priority club member - redeemed for a starbucks coffee in the morning. pleasant staff and rooms.',happy
id27350,' nice location but not on too busy of street so you can get everywhere in a short walk. rooms are decent size. would stay here again. concierge was helpful to nightlife.',happy
id27351,' customer service isnt high on the agenda i got the impression that you were tourists and no doubt wouldnt return to hotel so they certainly wasnt out to impress. room was okay but we have had better furniture was tired and the position of our room was bad we had room ---- and all you could hear was lift most of the night only stayed - nights if we had been staying longer would have asked to move rooms. free wifi in lobby but that was always busy. the hotel has no bar and we didnt eat there and didnt ever see restaurant busy so i presume not many do eat there.plenty restaurants nearby but we found them expensive as you are so close to times square we took a - hour tour whilst we were there and i would say its a great way to see new york and decide what you would like to go back and spend more time looking at. on the plus side hotel in great location and i think thats the only thing that will keep it a busy hotel as it wont be the customer care you recieve',not_happy
id27352,' stayed here for a week during a business assignment. the facility had all i needed to be productive stay fit and get a good night is sleep. the staff was helpful and friendly. would stay here again (if i come back to the jacksonville area). con: wish they had different firmness options for the bed pillows. i prefer firmer pillows but all of the ones in my room were soft.',happy
id27353,' this is a great location in terms of shopping and seeing the most attractive part of downtown chicago. the hotel itself is relatively inexpensive for this part of town and for overall quality. there are a few aspects of the place that are a drawback as has been noted in prior reviews. first the place is hampered by its inadequate elevators. even though it has five you find yourself waiting a fair amount including just getting to the lobby from the street level. second the rooms can be small. i had a corner room on the --th floor which measured roughly - x -- leaving little room beyond that taken by the bed and desk. there was virtually no drawer space and the closet and bathroom were also tight. for one person it was acceptable in a european-sailboat kind of way. the room itself was nicely done with fairly good quality bedding and finishes. in talking with other guests i got the impression that other rooms were somewhat larger though not expansive. as for other aspects breakfast was an anemic buffet priced at $--.--. the hotel has a large workout area on the top floor. overall i think the allerton is a fairly good option especially at the price.',not_happy
id27354,' my only concern about this hotel is the location. it is in a shady neighborhood with transients roaming about; nonetheless it is pretty safe. stayed there for - nights. the hotel was clean. the room was decent; it was clean and spacious. it has a small fridge and microwave. the beds were comfortable and linens were clean (no bed bugs!) the room has a -- flat screen panel hdtv which i though was funny since it is a budget hotel. cannot comment on the free breakfast because we wanted to venture and check out the local eateries (recommend going to roscoe is chicken and waffle -- yum!) overall the hotel was okay and would recommend it. the big plus side is that it is right next to the metro red line which will take you anywhere in los angeles. we just parked our car in the hotel and took the metro (parking is below the hotel and is safe.) i highly recommend taking the metro. it is not only clean and safe but also cheap! if you are staying in this hotel then most likely you are on a budget so the metro is a great tip for you budget travelers. with the metro we were able to go to union station oliveras street chinatown little tokyo universal studios hollywood & vine and other tourist areas. one way ticket is $-.-- but for a whole day it is only $- (unlimited rides.) there are not a lot of restaurants near the hotel and i would not recommend walking at night looking for places to eat. just take the metro (literally less than - mins walk from the hotel) and it will drop you off in good restaurants in the area.',not_happy
id27355,' decent hotel for short stay.',happy
id27356,' we stayed at the west side inn for - nights in february and couldnt have been happier. the location was good for the price and the rooms were adequate. the bathrooms were always clean and the rooms excluding the comforter were also clean. a note: i would be more hesitant to come to this hotel in hotter months i.e. july. in february most bugs and whatnot are dead. anyway we each paid $--.-- cnd (about $--us) per night and couldnt have been happier. this is not a first class hotel but it excellent for the budget traveller who just wants a place to spend the night and will spend the rest of their time exploring the city. to put it in perspective we were forced to spend the last night of our trip at the pan american because the west side inn was fully booked on the last night. i would much rather have spent the fourth night at the west side inn.',not_happy
id27357,' called to check why my room was not serviced. he was very rude what do you want? give me a break! i just got here! - these were his replies. asked why my room was not serviced and he got very angry. my bathtub drain is blocked. paying $----night for this s@!# hotel.',not_happy
id27358,' great place to stay and super convenient to everything!',happy
id27359,' we stayed at this property twice recently at either end of our holiday. we specifically wanted a one bedroom suite as one of us gets up earlier than the other so we only looked at properties that had this. i dont agree with other posters that the rooms here are large. if you are expecting just a hotel room then yes you would find the rooms large. but this property bills itself as a residence. in fact the one bedroom suite was very cramped for two people and their luggage. basically the one bedroom suite is the same as the studio with a wall down the middle. the photos on the web site are very accurate - the layout looked cramped and it was. other than being cramped our first stay was very good. the main reason we chose this suite property over others was because of the hot breakfast included. it was good but monotonous - exactly the same thing every day. they could vary the hot items a bit. we loved the free wireless in the rooms - i wish all hotels had that! the hour during the week is great! if you are a light eater you could easily make this your supper. there was always a hot item and a green salad. and help yourself to the beer and wine. and the wine was actually pretty good.the staff at the front desk and on the door are very cheery and helpful. we did have trouble getting help from the cleaning staff - called the front desk - times to get extra hangers. eventually talked to the cleaning staff but none spoke enough english to understand our request! our second stay was a bit of a surprise. this time our suite was on the back side of the hotel. right at -- pm some band started up some where that ratttled the windows! we never did figure out where the racket was coming from. the hotel is - blocks from the party district (-th street) - i thought that would be far enough but obviously not! this was on a friday night so this may only be a problem on weekends. we insisted on being moved. unfortunately the hotel did not have any one bedrooms left that were not on the back side of the hotel. but they gave us two studios next door to each other which worked out well.',happy
id27360,' i booked this hotel based on the reviews i had read but really didnt realize how great the hotel was until we arrived. the bellman introduced himself the minute we walked in the door. the front desk said our --nd floor room wasnt ready and said we could have a room on the -th. we waited. well worth it. room ---- had a view off to the left of the empire state building. beautiful at night. i was amazed you could still hear street noise at that height though. perfect kitchenette. complete with full size fridge mini dishwasher & stove top as well as microwave. thin walls but not too much of a problem. only problem i had was couldnt get change for $--- from front desk because they ran out of small bills. come on this is ny. several times i walked to front desk and not greeted with even a smile. read the staff was friendly maybe they had the weekend off. the website lists a lounge-bar but it isnt open yet. cocktail party was good and so was breakfast. breakfast staff very helpful.',happy
id27361,' a great family hotel. we booked a very inexpensive internet rate and were upgraded to the suite upon our arrival!!! superb awesome front desk personnel. ample parking its not only underground but also outside. we always found a space and they told me the reason we were upgraded is because they were quite full. perhaps people didnt know where all of the lots were and thought there was only the underground spaces? also read my review on the ocean park inn. we stayed two nights at each two adults and two children ages - & --. the opi won my higher ranking but it was only because the best western was a bit more outdated on the inside. the pool is better at the best western because there is a deep end again it depends what your requirements are. both pool areas were combination locked and secure and ample area to sun yourself and feel comfortable. no bugs. highly recommended dont take your family to a hotel on hotel circle next to the highway stay right on pacific beach and shop for your rates! for me internet rates are always much lower than calling the hotel directly. shop the airline sites directly for airfares the major travel internet sites do not carry all airlines. if you feel uncomfortable call the hotel in about a week and confirm your reservation that is what i did. this is the first trip that i booked myself entirely on the internet. no problems just confirm so that you feel comfortable. happy traveling!',happy
id27362,' stayed at the hilton fort worth for two nights in february leading into superbowl weekend. the staff was excellent very helpful and friendly. the room was spacious and cleanly and the beds were comfortable. the complimentary breakfast was average but what you would expect from a chain hotel (though service staff made it a much more enjoyable experience with their very friendly attitude). the female concierge (i cant remember her name) was wonderful. close walking distance to sundance square and all of the shops bars and restaurants. i would definitely stay here again if visiting fort worth.',happy
id27363,' the ashton is gorgeous and the service is stellar. the rooms are decorated in a very elegant but comfortable way and the bathroom is great - a huge tub with lots of towels and a big mirror. it is not necessarily the best for business travelers - the gym is not so great and there is no wireless access to the internet but it was a joy! cookies every night - fantastic. and the hotel is entirely non-smoking which is a great benefit. i love the ashton and hope ill have a chance to stay there again.',happy
id27364,' this place is going to be excellent once the construction surrounding the property is finished. it is in a very convenient location and is adjacent to shopping area with grocery store restaurants & banks. the rooms here have the added bonus of a small kitchen which would be great for families. the room is spacious & beds were very comfortable. grounds were well kept and the pool area looked nice & well maintained. the staff is very pleasant. breakfast buffet is available in the mornings. downsides: the buffet was good but not great; however they do have someone making omelettes and perhaps i would have happier had i tried that option. the typical buffet fare (scrambled eggs fried potatoes bacon sausage pancakes) were lukewarm at best. parking could be a challenge as many spots were limited due to construction. there is a parking garage for hotel use but no one in our collective party of three rooms wanted to park there because it was so cramped. im a big stickler about water pressure in the shower and it was a little weak. overall it is a very good place to stay. these few minor things are why i didnt give it a five star rating.',happy
id27365,' going back soon for a weekend get-a-way. rooms are modern and well appointed.',happy
id27366,' we stayed - nights at this motel and had a wonderful stay. the room was spacious enough for our family of five with a cot. the rooms were quiet did not hear other patrons or the street. the breakfast was adequate but not fancy. the location was great for us. we were only able to get one reward stamp and i thought the rewards were awarded by night not total motel stay. always had problems with the rewards program with econo lodge.',happy
id27367,' weve had a corner room (----) for several days just before new year is eve. the room has w is typical bed which was quite comfy. the flat-screen tv was also ok decent choice of free tv and pay-per-view. the concierges were helpful and friendly though you have often to wait ----- minutes. however that is about all the praise for this hotel. now for the bad part: the walls are really really thin so if your neighbour is coughing youll check if he might be standing in your room. ---- is right next to the ice-machine and the ice-machine-room-door is not closing properly so youll hear quite some banging. the bathroom is tiny and hasnt been properly cleaned in ages (water stains everywhere). the tv-sideboard has a --inch-gap between the drawers and the mini-bar - that gap was probably the dirtiest place i have seen in any hotel in the past few years. the glass-table was also as dirty as one could imagine it to be; the fingerprints that were there upon arrival were still there upon departure. many people bring pizzas or coffee from the neighbourhood into the hotel so dont be surprised to see all the fast-food junk in the corridor (and dont let me even mention the smell). w makes a big deal about its design - dont let it fool you. design translates here into minimalism in all aspects not into quality. i believe that there are better hotels at much better rates even considering the w is prime location. and lest i forget: weve left our luggage for storage (our flight home was only in the early evening) and had to learn that they were unable to retrieve it. after some searching it turned up: dumped and unattended in a darker corner of the lobby. not something you want to see if your laptop and other valuables are in the trolley. no excuse from the staff - they couldnt have cared less.',not_happy
id27368,' we stayed at the lexington in nyc from the --th november for - days and had an absolutely amazing time. the hotel exceeded our expectations from the moment we walked in to the lobby. the service was really impressive especially the concierge desk who couldnt do enough to offer us any help we needed. as a group of - adults sharing a room we were very surprised and pleased to be given quite a large room with two seperate bathrooms. this made things much easier when we were getting ready to go out. there was a full length mirror a flat screen tv with lots of free channels including espn so i was able to watch a live premier league football game in bed one morning. the rooms were clean and towels changed daily however all three of us ended up with really itchy skin and rashes so can only presume this was due to the washing powder used. really hope it wasnt anything nasty living in the linen! we didnt visit the main restaurant as the prices looked a bit too expensive however we did go there for a few drinks one night and it was pleasant. for breakfast we visited raffles connected to the hotel and although good food and service we found this very pricey paying around $-- per day for a pretty basic breakfast. you can get much cheaper breakfasts out and about but raffles was convenient. there is also a starbucks connected to the hotel. we were supplied with one hours free internet usage in the business centre even though we were staying as leisure which came in handy as we had to print an email for a return transfer to the airport. it takes about -- minutes to walk to times square - minutes to grand central terminal and -- minutes to the chrysler building. there is a hop on-hop off bus stop just outside across the street. i would recommend this hotel to anyone planning a break in new york we were pleased with everything it had to offer. the one downside was the rashes and itchy skin that we can only presume was caught from the linen and towels.',happy
id27369,' i enjoy aloft properties as an affordable fun and free internet option. this one is not the nicest ive visited but close to airport with free shuttle. it offers a nice happy hour and some limited but acceptable food options. there is a small pool although i did not use. the rooms are small and a bit worn given the age of this hotel but have everything needed including a fridge. the staff is friendly and helpful. this is a good one night airport option but not in a good location for longer stays to phx.',not_happy
id27370,' this was my first time staying at a homewood suites. i was very pleasantly surprised. the guest room is very nice size with mini kitchenette living area work desk. very clean hotel. the breakfast area is very nice and roomy and there is a little outdoor area where you can also eat breakfast. the staff were very attentive. i felt really spoiled with the size of my room that i am going to start researching homewood suites from now on. this was a very positive first time experience and i definitely recommend to anyone.',happy
id27371,' stayed at the w san diego may------. got the room on spg website for $--- a night. location was just ok as we were a short $- dollar cab ride to the gas lamp. the lobby was full and lively which i like about w is. the -nd floor outdoor bar called the beach was great also. drinks were a little pricey though. the room was clean and a typical w room. what i hated about the room was the sliding bathroom door with the glass on it. that is not cool when your trying to use the restroom (esp a #-) and people are in the room. that is the only complaint i have. would definately stay there again.',happy
id27372,' stayed here for a week after easter. we found it to be a good place to stay with no real problems. there was a large conference going on at the time which made the lobby and lifts very busy but it was not a big problem. we just had to be patient when waiting for the lift. we did not use the dining facilities so cannot comment. the room was very clean and spacious. the bathroom was good with plenty of towels and such. for food we dined out at all times and can recommend lou is cafe for omlettes the gourmet deli for the best toasted bagels and the chicken and rice on the corner of --rd and -th. this gyro food may not look good but the very long queues tell the truth. try it it is fantastic street food. we would go back and probably will.',happy
id27373,' do not stay here if you require anything more than the bare bones basics and a low price for seattle. i would not want to walk back to the hotel from downtown by myself at night. pros: price: less than --- for seattle is not bad cleanliness: ok location: - minute walk to space needle and jimmy hendryx museum (recommended!) -- minute walk to shopping part of downtown -- minute walk to pikes market. staff: pleasant pool: it was closed in november but open in summer call and check if this is important to you hot tub: did not try it but it is there art: -nd floor hallway art lol. tv: yes internet access: worked fine breakfast: stick with hard boiled egg bread fruit and yogurt and avoid the rest cons: bed: super soft full rather than queen sized sagged in the middle bathroom: low rent --s style meh ambiance: none room: small hole in carpet giant loud hvac.',not_happy
id27374,' describe the service you experienced - super tell us how you liked the room - clean and enjoyable talk about the location & amenities - awesome say what you liked best - the excellent customer service rendered by a staff member named jeffrey latep',happy
id27375,' it was an ok hotel-- but ive stayed in much nicer -* hotels. i would not go out of my way to come here again. $--.-- for valet parking (all they have) or cheaper parking in area lots if you arent going to leave the hotel at all till you check out. there was no phonebook in the room- so could not order pizza for delivery- which was part of the plan on coming here-- we ran out of time and had to go out for take out. there was someone else is room service plate left in the hallway from the time we checked in till we checked out. i even called to have them come get it- they sounded disgusted and said theyd send someone up to get it-- but never did. pool is nice and warm and big. needs a bit of an upgrade. has sleepmaster beds- which some folks love and some hate. i dislike them. it is like sleeping on an air mattress... limited tv channels. just barely a -* in amenities-- much less than that in overall service...',not_happy
id27376,' got there with my wife and my - girls (----). the room was not ready yet a -:--pm even if the check in is a -pm. but dont worry they take care of your car check you in than show you the room. for sure it didnt match the pictures from their web site. it was so discusting that my - yr ask me if she could seat on the chair in the room. we ask for another room but off course they didnt have any available even if the key holder was full...long story short it cost me - night to cancel even if we didnt spent - min in. plus --$ for -- min valet parking. we ended up at the savoy chelsea hotel at --% cheaper with small breakfast incl. and -----% cleaner. even the clerk at this hotel was not supprise to see us coming from the previous one...seem to be usual thing. so if you really want to stay there dont book online and dont check in before seeing the room.',not_happy
id27377,' i stayed here for one night on january --th ---- and it was quite simply the worst hotel experience that i have ever had. i travel for business domestically nearly --- days a year and need to come to dallas the night before for meetings the next morning. i searched the hotels.com for a hotel of at least --stars which could guarantee me a non-smoking room and was able to reserve this wyndham by the galleria. when i arrived at - pm they simply booked me into a room on the third floor and when i got the floor it reeked of stale cigarettes. when i opened the room door i was just about bowled over. it smelled like lung cancer. you would shake the bed cover and pillow and small ashes could be seen flying off into the air. i went back downstairs and asked at the front desk that they switch me to a non-smoking room and they said that they had none. i said how is that possible as i reserved and prepaid for a non-smoking room? and they smirked (seriously) and said read the fine print - we give you the best room that is available considering your request - and there are no non-smoking rooms available . i went back to the room quite upset and thought well then maybe i can just open the window for fresh air. the windows do not open! how crazy is that - hundreds of smokers in this room and no ventilation - not even a fan to the outside? i tried to turn on the ac-heater for fresh air and all it did was stir up the ashes in the room. bottom line if you smoke and like hanging out in a stale-smoke room and like surly management this is the place for you. otherwise i strongly recommend that you avoid this place at all costs.',not_happy
id27378,' i have spent my entire life traveling on business...i am truly george clooney in up in the air - in one year i flew to europe -- times japan multiple times. this is a lovely hotel the service is just amazing as is the location. this is a great hotel for business and for romance and since i am here for both what an amazing experience. it competes because of its personal abu dhabi like service. i struggled to imagine that it could out-perform the peninsula around the hotel but the elysian locks it down on infrastructure and service. top scores from a frequent traveler - maybe the elysian can bring the concorde back...',happy
id27379,' we needed a convenient place to stay for a saturday night in the city. i did not want to pay $--- or be too far away from the subway. the windsor was perfect. super close to the subway stop so we were able to get uptown and to brooklyn with no problems. the room was very clean and i slept like a rock. there was a bike polo tournament going on in the park across the street when checked in and the next morning there were plenty of little deli newstand type places to get a quick cup of coffee. we paid $--- and i would have no problem staying here again.',happy
id27380,' this was a great choice for us during our layover between flights at the houston airport. they picked us up and brought us to the hotel. the staff were very friendly and had great customer service. the room was spacious and comfortable. they had a menu of food available for us at the late hour we arrived and provided a great hot breakfast that was included in the room. we even got a complimentary beer! they also provided transportation back to the airport. very satisfied.',happy
id27381,' this hotel looks funky from the outside and the reception area is trendy too. - of us slept in a room for - thank goodness there werent - of us! the beds were very comfortable but the room was very narrow..which prooved a bit perilous trying to make it back from the bathroom in the dark! our room was first floor by the street and above a bar which was very noisy on weekend nights. if youre styaing here try to request a quiet room as we didnt manage to have a good night is sleep. our room was also very warm but if we put the cooler on it was far too noisy... spent all night turning the radiator thing on and off. so all in all... good = location one of the mornings the cleaner did a fantastic job and folded all our clothes and left the room spotless comfortable beds. not so good = noisy at night hot rooms noisy air conditioning narrow room with big furniture (sore knees!) all in all i probably wouldnt stay here again....im sure there is better out there for the price.',not_happy
id27382,' stayed here - night. it was very quite clean & comfy. hotel staff were polite & friendly. this hotel is conviently located within walking distance from shopping resturants and a movie theater.',happy
id27383,' we stayed in this hotel for - nights from mon --th august initial impressions was friendly staff clean room although room was a bit on the small side (there were - beds in the room and would have been more spacious with -!). the hotel is in a great location...only a couple of minutes walk from powell st cable car and union sq. the cable car is so handy to get too and its a great wee journey to fishermans wharf and pier --!! we didnt eat in the hotel we had breakfast the first day in a cafe right next door called cafe venue . food was good and reasonable too! the best dinner we had was in a bar called foleys i think its on ofarrell street just off union sq and the worst meal we had was in a irish bar that served indian food down near fishermans wharf(ate based on recommendation from tour guide on a hop on hop off bus!!)...food was actually ok it was the mouse i saw run across the floor after we had eaten that made me feel sick....gross!! overall we would recommend this hotel and would stay again it was clean staff friendly it had a fridge in the room good selection of tv channels and a great location!',happy
id27384,' if you are completely desperate & can not find a place to stay avoid this place at all cost is having arrived in san-francisco in the middle of a convention no rooms available anywhere we had to take a room in this dump !!! very small room room filthy carpet disgusting bed broken bed-side lights broken & filthy we booked - nights & could only manage the one night & had to leave as it was so dismal only to find out the management charged us for the second night anyway.this place is the biggest dump i have ever stayed in since visiting the u.s. in almost thirty years.they are complete rip off artists',not_happy
id27385,' i was a little worried about booking the palmer house for my husband is birthday trip to chicago but it has sentimental appeal for us as wed stayed there years ago. we had a wonderful time! i requested and received a renovated room. the room was a good size and although the bathroom was miniscule (as many have noted) it was bright well-decorated spotlessly clean and had a make-up mirror and hairdryer. no complaints there. the bed was very comfortable. the hallways were nicely heated which we appreciated due to the freezing weather. the lobby is glorious and we enjoyed a drink there. i noticed many people ordering food from the hotel restaurant which the waiters would bring out to the lobby for amazing dining ambiance. what a great idea. a few notes: you get the lobby but you dont get a skyline or river view from your room just a view of the buildings across the street. the staff at the front desk and bellhop station are very professional and they should give lessons to the doormen who were more interested in their own conversations than greeting guests coming and going.',happy
id27386,' this hotel is nice but extremely big. if you are a hh elite member the breakfast options are a little limited starbucks coupon for a coffee and one food item or the hotel buffet for ten dollars. if you have the option stay at the other hilton across the street a little smaller full breakfast and bar.',happy
id27387,' this was a great hotel and im glad i stayed here for at least part of my trip to comic con. the staff are friendly and helpful and although it is a bit noisy because of the airport i slept fine (and im a very light sleeper.) parking was -- dollars a night and that was worth it considering how hard it is to find parking in san diego. it is different having the showers located outside the room but i never once had to wait to use it. free breakfast until --- which was great- and free wifi! definitely better than overypaying at the hyatt.',happy
id27388,' my wife and i did an overnighter at the lombardy last weekend (------) and could not have been more pleased. made the reservation through historical hotel site and the price was very fair. the room was wonderful and the location is ideal close to restaurants metro etc... only negatives were expensive parking (valet) and breakfast although delicious cost $-- which was a bit over the top. that said when we come back to dc we will stay at the lombardy.',happy
id27389,' nice new rooms super clean hotel. the staff was very friendly and helpful. we could walk easily to all touristy sites in philly. very safe area of city especially with all of the police patrols in the area. subway right at hotel door that will bring right down to sports complex!!',happy
id27390,' the family ocean view rooms are very dissapointing no view of the ocean .the rooms are situated on the corners of the hotel building on the ground floorso the view is of shrubs and a public footpath.',not_happy
id27391,' must say am surprised at the mixed reviews for the lord baltimore. my wife and i stayed there for two nights for a weekend of orioles baseball. booked via hotwire.com and paid $-- a night. a small price to pay for a very nice immaculate room on a high floor albeit not much of a view but who cares this is downtown and a really delightful stay. quiet ok room amenities and a nice bathroom. kudos to the exceptionally friendly capable staff throughout especially in the lord baltimore grill where the $-.-- breakfast buffet is one of the city is great bargains and there is a $-- set price dinner menu as well that cant be beat. moreover this is a classic landmark hotel that is refreshingly different from the lookalike inner harbor properties. and it is like an eight-minute safe walk to the harbor and maybe -- minutes to orioles park. well be to return to the lord baltimore.',happy
id27392,' weve stayed at many hotels on the riverwalk over the years and gave the hyatt place a first-time chance on a last minute whim to take a - day trip to san antonio. dollar-for-dollar this is the best choice weve ever made for downtown san antonio accommodations. on the river and just - blocks from the riverwalk the balconied rooms on the river side are fantastic and the combination park-like and downtown views are fabulous. we had a king suite reserved but when we realized that king suites with a river view did not have the balcony the front desk were more than to move us us to a two-double with a balcony. we has a corner -- unit but even larger river view balconies can be had in the -- and -- rooms. the rooms are quite large well appointed and the sofa in the sitting room is great but it comes in part at the expense of a very small bathroom. every time we passed through the lobby or i was standing around looking confused as my wife often says i am a hyatt place staff member would ask how our stay was going or how they can help. everyone from the breakfast folks to the housekeeping staff was very friendly and attentive and genuinely eager to help. and the breakfasts were far from the cookie cutter variety youll find at similarly classed hotels. each day there was a healthy diversity of choices including a delicious rotation of hot selections and items were always quickly restocked when depleted. pool is relatively small but functional. free parking being so close to the riverwalk is a huge plus (saving you up to $--+ a night) and you can easily walk to the riverwalk tower of the americas el mercado and the alamo (we walked to the alamo with our six and nine year old). a great stay and well definitely return!',happy
id27393,' our flight was at -am so this was conveniently located near the airport. we wont stay anywhere else if we are flying out ot denver. it was clean excellent front desk staff and comfortable. good shuttle service and restaurants located in and near the hotel. we were very pleased.',happy
id27394,' being in the hospitality business you see a lot. there are some things that are not within a hotel is control such as a city is temporary shut-off of water etc. service however is paramount and as a supervisor of mine always puts it a room is a room is a room. guests want great service. at check in for a weekend we werent really greeted but checked into our room. we made it to the happy hour and requested a gin and tonic but they were out of tonic water. a vodka and orange juice? no orange juice. my friend joked ok what can we have? the response was well youre a little late for cocktail hour so youre lucky youre getting anything. i looked at his face for some sign of jest but he was serious. the next night after requesting a ride on their complementary shuttle for a night out on the town we were turned down because it was considered outside of their service zone. the clerk at the desk scoffed while letting us know but called a cab for us. rooms here are comfortable and reflect an updated holiday inn look. beds are very comfy. being so close to the airport this establishment is probably very used to accomodating business travelers and older patrons. maybe the service we received was due to our age (late --s). nonetheless i was not impressed but i am glad that others have had positive experiences here. i wont be going back.',not_happy
id27395,' stayed for - nights in november (yes this review is long overdue!) with my sister to celebrate her --th birthday. it is a lovely hotel with wonderfully attentive staff. our room was lovely and spacious by ny standards and the beds so comfy it was hard to get up in the morning! the continental breakfast was a real bonus as was the lounge on the first floor which meant we could have a nice cup of tea whilst setting up and using our newly purchased ipads. my only slight criticism would be the lack of lighting in the room - we were on the --th floor overlooking the street but the room was still a little dark. would definitely stay here again.',happy
id27396,' my fiancee and i stayed at this hotel last weekend. this is our first ever trip into the city and the location of this hotel couldnt have been better. rooms are small but okay for us. youre not in your rooms too much in nyc. the food at the terrace club was great (pricey but really tasty). great service by the staff of the hotel. again location was the key and this place was the best. we had great views of the rockefeller plaza and watched people ice skate while we were in our hotel room. great bar located next door as well. this stay was given to us by my mother as a christmas-birthday gift for the two of us so im not sure how much she paid for the rooms nightly but i am sure it was definitely worth every penny. we cannot wait to go back.',happy
id27397,' after moving out of the city a few years ago it is always a treat to play a new yorker again when i get the chance. not only was the alex hotel the perfect stop to do that but the suite was so amazing that my boyfriend and i wanted to call it home. (needless to say it far surpassed my previous humble abode!) the lobby is clean and simple - minimalist far more important in my opinion to concentrate on the rooms - which they do. the suite is large comfortable and made for entertaining either with friends family or just the two of you. with a full kitchen living room-dining room combo with a flat screen tv a large bedroom with flat screen and a bathroom with tv (much more appropriate than a phone - never quite understood that one) - this place had it all. the alex was perfectly located for us - close to grand central and lots of great bars and restaurants in walking distance and after just two nights it was so hard for us to leave. we will be back though and will go through perfectescapes again. as a new yorker (my boyfriend is cringing) i always search for the deal to get the best for the best price and they didnt do us wrong! hope you enjoy our home as much as we did!',happy
id27398,' nice place to stay freeway close to downtown and the airport. rooms vere very clean.',happy
id27399,' enjoyed our stay at this hotel. fast friendly service. clean rooms. short walk to the pier. the only negatives were: uncomfortable beds (lumpy mattresses) and over $-- to park overnight.',happy
id27400,' we loved this new clean convenient hotel. the upstairs terrace is great free coffee in the lobby each morning and in the heart of the vibrant upper west side. only drawbacks were the lack of good lighting in the bathroom and the flat pillows! im a stickler for that - at least give us a few different kinds. we also broke the handle on the shower and they sent a plumber immediately. very good service.',happy
id27401,' very lovely lobby with fresh flowers rooms were small but clean and modern. the morning coffee and free newspapers were a delight. bed was super comfortable. the neighborhood isnt great at night (like most of sf) but it was a quick and easy walk to union square. just walk with another person!',happy
id27402,' this is within the range of quality of most hiltons around the u.s. perhaps a bit more dated than some but certainly not atypical of the -- or so hilton hotels that i have stayed at over the past few years. like most hiltons it is huge and largely devoid of charm - but they are consistent and comfortable. we booked here becuase it was substantially cheaper than other area hotels. also the location appealed to us. we didnt want to be at fisherman is wharf all the time so this location provided a good spot to visit a variety of areas of the city. the streetcar line and bart station are a few blocks away. the rooms were very quiet. we had not city noise nor did we hear doors slamming or anyother typical hotel noises. the outdoor pool was heated and reasonably large. even though it was chilly outside the pool temperature was comfortable. the neighborhood is definately sketchy but it didnt cause us any problems. the best thing about staying here is that it is only one block away from dotties true blue cafe. dotties serves up the best breakfast imaginable all with lots of charm and local flavor. if you arent there by -:--am for the -:-- opening expect a long wait.',happy
id27403,' we went to new york for a week to celebrate our daughter is --th birthday and high school graduation. we booked the affinia dumont based on tripadvisor reviews and loved it! initially i was worried about the cleanliness of hotels in new york city but the affinia was exceptionally clean and stylish. the staff was also wonderful-so friendly and helpful. my daughter loved the sound pillow and complimentary iced tea. the hotel offers many amenities such as bathrobes and specialty pillows but you have to ask for them. we ate at the barking dog next door a few times-the food was okay. although we took a taxi to times square and used the subway often due to the hotel is distant location i highly recommend the affinia dumont. you wont be disappointed.',happy
id27404,' the place needed a renovation -- years ago. there is no a-c in the rooms. the showers were cold - hot- cold - cold - cold. i have to have internet access for work their site says they do well when i found that i could not connect i called down and they asked what room are you in? i guess if you have the room above the lobby you will have access. the food was nothing to brag about. the staff was pleasant. the room was a clean as it could be. you could only watch acouple channels no sports! the cost of this place is so far away from a value it made me sick to think how much i paid to stay there!!!!!',not_happy
id27405,' we have stayed at the casablanca once before. as with our last visit this place goes out of their way to make your stay something special.the location is very close to times square and the subway system.the employees at this hotel are the best from the general manager to the front desk person to the doormen to the staff in the breakfast- visiting area. everything you expect in a hotel is done here and done right. we recommend this hotel to our friends and relatives.',happy
id27406,' the michelangelo is a beautiful hotel in the lobby as well as its rooms. lovely and spacious with an italian feel and nice new carpets. even the conditioner was good quality which is unusual for hotels. the only fault i have is that i was in a room near two service closets and for some reason the maids continually bang the doors especially early in the morning. this continued even when i called housekeeping. the doors arent that soundproof. but overall very nice and close to -th avenue and rockerfeller as well as times square. quick internet.',happy
id27407,' seriously i dont see what people are talking about with all these penn horror stories?! i had read these reviews extensively after i booked the hotel and i assure you i was completly horrorfied them but hotel penn is in reality exceptionally okay! arriving you are greeted by a stunning lobby! the rooms were incredibly spacious and though only two people were destined for the room we wer each treated to a king size bed! the views from the window were spectacular for such a hotel! clear views of the empire state (so clear in fact we even took pictures in front of it!) and of course a little glimpse of macys. the rooms were cleaned spotlessly every day with copious towels and linen provided. the staff were friendly and helpful and unquestonably approachable. the location?! superb! with times square macys maddison sq. garden pen plaza fifth avenue and the empire state building all within walking distance what more could you possibly want?! you are in the centre of the hustle and bustle which really helpes because at the end of a day exploring - who really wanted to have to deal with the subways?! hotel penn has a very much undeserved reputation! whilst you shouldnt go there expecting a generic travellers inn there is no need to prepare for the worst! in summary: a clean tidy and central place to stay in manhattan my tip would be to get yourself a ticket for the knicks who play just across the block at maddison sq. garden. i bookedbefore i traveled and the experience for me as someone who had never bee into basketball before wa profound and an excellent way to immerse yourself into that new york state of mind',happy
id27408,' when i travel i always use priceline to book rooms. i make it a point to reserve -+ star rooms so i wont be too disappointed. the only risk is not knowing exactly where youre staying until after you pay. our stay at the marriot rivercenter was no disappointment. my husband and i were attending a wedding in the city and had left the kids behind. when we checked in the young man at the front desk informed me that our room had been upgraded! what a nice surprise. instead of a regular room with a king bed we stayed in a suite with a separate living area and a nice view. we paid about $--- for the room and later found out that the room we had been upgraded to typically costs $---+! the room was beautifully furnished as is the lobby and other public areas of the hotel. the bathroom was clean and the vanity area was spacious. we didnt have much time to do any touring but for those who like to shop this hotel is directly connected to the mall which has lots and lots of nice shops. it also has direct access to the river walk where there are tons of nice restaurants and other shops. on the morning of our departure we decided to splurge for the buffet breakfast downstairs. it was well worth it. we had fresh omelets prepared right beore us. the rest of the food was fresh and delicous. the wait staff was incredibly fast and friendly too. overall this was a wonderful hotel and would definitely stay there again.',happy
id27409,' my husband and two young kids drove to chicago from toronto to visit the shedd aquarium. i chose this hotel because it was a - minute walk from the shedd as well as across from grant park...it also got pretty good reviews on tripadvisor.com. once the reservation was made i felt nervous and hoped it would be a good choice. well it turned out to be great! the room was very comfortable and had a nice view out the window (we were on the -th floor). the key word is clean. i did a bed bug inspection before we settled in and the mattresses and sheets and headboard were clean. everything worked in the room from the a-c to the tv to the shower and water pressure. for dinner we strolled around the corner to eleven diner which was a fun cool restaurant...would recommend this diner! next morning we had breakfast at yolk which was right next door on michigan ave. good food and coffee. spend the day at the shedd aquarium and walking around the gorgeous parks of chicago. for dinner we ate at mei is place which is the lobby restaurant of the hotel. food and service was great! in fact we had breakfast there the next morning as well. the valet parking at the hotel worked out just fine for us. check-out was smooth and the price was right! we were thrilled for the value this hotel offered us and we had a very pleasant stay.',happy
id27410,' having transited through ohare on many occasions my wife and i took the opportunity to spend a long weekend getting to know chicago. we chose the amalfi because of the positive trip advisor reviews and werent disappointed. the location of the hotel is great for accessing all the shops and sights on foot. the rooms are large and maintained to a high standard. the complimentary breakfasts provide a filling start to the day in the comfort of your own room. the hour between -.----.--pm offers a selection of cold snacks and a wide range of quality alcoholic and non-alchoholic drinks. the staff are all friendly and extremely helpful. two individuals in particular spent a great deal of time and effort getting me a couple of bulls tickets at very short notice. all in all a great hotel that i would have no hesitation recommending to anyone. and chicago? it is a cool city to visit. very clean with friendly people a non-threatening feel and plenty to do and see. if i ever return itll be to the amalfi but for a week or more!',happy
id27411,' have stayed in and around the times square area many times and enjoyed our first stay at the milfor plaza. a variety of rooms allowed us to get what we needed at a reasonable rate. if you want to stay in the middle of times square it is a perfect location. the rooms were very clean. the decor is fresh and fun. the rooms were small but not crowded. they werent small rooms trying to pretend they were large! beds were comfy. most of the staff was friendly and professional one person we talked to at the concierge desk was a little stiff. check in and check out was fast. the only negative thing was the charge for wi-fi in the room was too high. also there was not a hot spot in the lobby again you had to pay and use the computers there. it is a wired world to me free internet access is as expected as having toilet paper. actually now that i think about it we didnt have toilet paper when we first arrived although once we called it was delivered in less than -- minutes! i would definitely stay there again.',happy
id27412,' i had just driven in from northern california so i was exhausted. when inquiring about price i was shocked as to how cheap a room for me and my family was. the room was in great condition as the hotel is new. there was a nice big flat screen television clean linens spotless bathroom and the room was a pleasant temperature. i heard no noise from our neighbors so i assume the walls are built well. their pool outside looked refreshing but i had forgot my swimsuit so i couldnt enjoy it. breakfast had hot and cold items all very tasty. i took a business card on my way out because i wanted to know where i was coming back to. im planning an escape from colorado this winter and have every intention of staying at this hotel again. great service great rooms and you cant beat the price. a ++',happy
id27413,' there is only one downside staying at the club quarters in boston. its the elevators. they are so slow you wouldnt believe it before you experience them =) other than that - perfect. very serviceminded. they also have elephant and castle pub next to it so you can eat breakfast lunch dinner and drink lot of good beer! its also very close to downtown and the shuttlebusses that shuttle you to the boston marathon start. next time i visit boston i will stay at same hotel!',happy
id27414,' my fiancee and i stayed here for a weekend with our toddler because it was close to the house of the people we came out here to visit. unfortunately we didnt take into consideration that some college students live here. on the saturday night that we were here we were awakened several times during the night by doors slamming laughing and carrying on in the hallway and other noises made by people having a good time. the hotel doors also have knockers on them and we heard a lot of obnoxious knocking on the doors on our floor at all hours of the night. not a great atmosphere for a family trying to sleep. however room was clean and comfortable. shower-tub combo is a little awkward as it sits about a foot off of the ground. ok place for people who arent traveling with young children and dont mind the noise. price was reasonable',not_happy
id27415,' as expected from kimpton hotel is the service staff was impeccable in its attention to our needs. each member of the staff was courteous helpful and made my husband and i feel most welcome. the food at the library bistro was fine and our server was pleasant and efficient. my only critique is our in-room safe was not operating...it could have been reset with a phone call to the concierge...i was a bit lazy and felt that it should have been ready for us. the shower was a bit tricky to operate. our room was pleasant yet the decor was a bit on the eclectic side...yet it was roomy...could have been more quiet. with all of this however; i loved the location. the seattle art museum pirkko ( merimekko shop) were just up the street...pike is market et al. ...all within walking distance. we did enjoy our stay and would return in the future.',happy
id27416,' fabulous nights sleep and courteous service. wonderful pool',happy
id27417,' this indigo has only been open for about a month and is in a historic building which used to house a bank-offices. the management staff and valets were all very hardworking sincere and helpful. the location is also great it is basically across the street from the alamo and a few blocks from the riverwalk and rivercenter mall. the rooms are nicely decorated and comfortable. the attached restaurant (phi) is also very good. i also used the fitness center and while small had nice equipment. a few of the downsides are that there were no fridges or microwaves in the rooms. so obviously no places to store drinks or heat up leftovers. also valet parking (which is the only option no self park) was $-- per night which is a little steep to park. on the other hand the valets work hard and have your car out to you right away even though the lot is four blocks away. finally the hotel does not have a pool which was not a big deal to me though. overall a very nice place to stay for a business trip or for a quick weekend getaway with the family. beautiful hotel with new furnishings coupled with a classic charm with a location you cant beat and a staff wanting to please.',happy
id27418,' the perfect time to stay in a hotel is probably when it is still very new but has had time to work out the kinks. that sweet spot is what you’ll find at hyatt at olive -. the common areas are very modern and appealing. the restaurant and bar is beautiful; and the fitness center is very large and one of the best i’ve seen. the location is great—it’s definitely worth your while to walk from the hotel along the vibrant pine street shopping district down to pike place market and belltown. i appreciated the fact that the concierge had made loaner umbrellas available. their commitment to sustainability neither enhanced nor detracted from our visit; but guests for whom this is a deal-breaker will be here. the rooms were ok. where we were situated we opened the door and boom there’s the room (i.e. no entry hallway). it made us feel very much on top of the activity in the hallway because as others have mentioned the soundproofing isn’t great. our view was of an office building that appeared to be very close but i understand that in an urban area sometime that can’t be helped. charging for high-speed internet is pretty lousy though. even worse the cost is per device so if one of you has an ipad and the other has a laptop count on shelling out twenty bucks. if it were a decision between the two i’d rather the hotel skip leaving a seattle times outside everyone’s door especially as another nod to being environmentally friendly. i did get a great rate which included valet parking and a gift card. so all things considered i would stay there again and i’d recommend the hotel to others.',happy
id27419,' this hotel is in a super location: lots of restaurants good transportation nearby shopping attractions (zoo) bars etc. the one problem we had was that the doormen or bellman (hard to tell which were which) had bad odors. it hits you as soon as you get in the doors. they hand out just inside the front doors to the hotel. i think the check in staff should be awarre of this since they have to walk past these smelly guys too. otherwise i dont have many complaints. the rooms are a little small but you really cant beat the price for the location. the front desk is very nice and very good about answering questions. there is one computer in the lobby - two would be better since it is hard to get on it most of the time.',not_happy
id27420,' helpful and friendly staff. nice and comfortable room ( i stayed alone in a king size bed room ). love the fact they are a green hotel!!! excellent location. free wifi that actually works pretty good coffee maker inside the room. i got an early check in which was amazing after a long trip from taipei. i definitely recommend this hotel if you are visiting seattle.',happy
id27421,' stayed there on the first night of a business trip. superb hotel with very friendly staff(concierge was very helpful). only a block away from michigan avenue and all the attractions are close.minibar was very well stocked but i thought prices were a bit high hence the - star review. bar across the road is great and seafood restaurant mccormicks around the corner. will definitely be back',happy
id27422,' the hotel has a great location and the building eats elf is very cool. but i do not agree with a fact that in order to stay at the older hotel room must remain old paint and old vents. it appears to me that new tile in the bathroom was placed as a compromise on doing some update to some things. window seal window baseboards are very old and not what i wold expect at a hotel that charges a good amount of money. also when i got to my room sink was full of hair bathtub would not drain. small things but important. i told the staff next today they sent an engineer to work it and he fixed',not_happy
id27423,' the location met my requirement for meeting with clients. it was close to many eating establishments. i felt it was overpriced for the quality of the facility. i will look around for a better price before staying there again.',not_happy
id27424,' we checked in on a weekday. i had mentioned that it was out anniversary and we were pleasantly surprised with a bottle of champagne and a card. great room great amenities. love their complimentary wine and tea- coffee- hot chocolate hours. the front desk was very helpful. the location is also fantastic- right in the middle of all the gas lamp quarters excitement. my only issue was the steep price for the parking at $-- so we parked at a public parking garage closely. i will be looking at kimpton hotels for my future vacations - great place with a great style!',happy
id27425,' overall great the only problem was one of the elevators did not work. but the staff was nice and the room was well decorated clean and more spacious than other ny hotels i have been stayed in. the lobby is very pretty. the hotel is located less than a block from the subway and close to great bargain shopping like macy is daffy is lush victoria is secret h&m and conway. we had a great view of the empire state building. we had a southwest airlines discount so the total price (with tax) for - nights stay was $--- which was fine with me. happy overall. i would certainly return again.',happy
id27426,' this hotel is perfect for those wanting to be in the heart of the times square-theatre district. the front desk staff were very friendly helpful efficient and totally unflappable even when large groups are checking in. very impressed watching them all work as a team. our room was very clean comfortable large by nyc standards with a king size bed. the bathroom was clean with the expected amenities included. there is an in room safe in the closet. the best deal with this property is the breakfast. they have cereal bagels toast fresh fruit waffles yogurt granola bacon sausage eggs and more. this is a deal maker for me. i loaded up for a busy day of sightseeing. they also have fruit that you can take with you. there is hot coffee tea and hot cocoa available all day in the lobby. they also serve fresh cookies in the afternoon. the concierge staff were very knowledgeable friendly and helpful. we took their suggestion for dinner and they did not steer us wrong. it is a clean comfortable affordable hotel whose location cant be beat. it is close to the action yet far enough away. i have found a new home for when i am in nyc. try it out you wont be disappointed! kudos to the staff for all that they do!',happy
id27427,' we were in ny for a wedding and stayed here with many other guests. we upgraded our room to be a bit larger and provided a better bed. the bed was fantastic but it didnt really feel like a room upgrade. the bathroom was way too small with no space to put toiletries. the ice maker didnt work on our floor for the whole stay. internet in the room cost $-- per day no frig. or in room coffee. in the lobby internet also cost. the bar on the rooftop mad -- lounge charged $--- for eight drinks! they charge $-- for pancakes! the concierge would not answer the phone..at all. he was not friendly either. when i called the front dest to ask about an address -- blocks away they would not help me. bring your charge card with no limit on spending.',not_happy
id27428,' my husband and i celebrated our one year wedding anniversary at the andaz san diego on april - and it did not disappoint. from the minute we stepped out of our car to the minute mike the host escorted us into our room and began unloading our suitcases we were treated like vip guests. very cool. in honor of our anniversary they sent up a complimentary bottle of wine which was a nice very much appreciated touch. we reserved the large king room and it was beautiful. we loved the deep glass-enclosed bathtub-shower combo. very chic. very contemporary. not necessarily appropriate if youre travelling as a family or with someone youre not comfortable being naked with though. but as a married couple we certainly enjoyed it! the beds were very comfortable and we appreciated the nice array of complimentary sodas water and snacks that were en suite. im giving this hotel a --star rating instead of a --star one for two reasons. one at $-- i think the valet parking fee is pretty expensive especially since there are no self-parking options that i could see in the immediate vicinity. i understand it isnt uncommon to pay such a hefty fee for valet parking in the gaslamp (at hotel solamar it is $--!) but still...it seems a little piggish to demand such a high fee when that is our only parking option. two there is a rooftop nightclub that has a view of the san diego skyline that wiil knock you silly. that was beautiful. what we didnt like was the cia-level security that began once the club opened at -:--pm. there were tall manly bouncers donning black suits and headsets looming in every nook and cranny. once we returned to the hotel around -:--pm after enjoying a nice dinner at pannevinos we were asked to show our room key several times during our incredibly short journey from the hotel lobby to our -th floor room. really? were we staying at the andaz or the white house? that just seemed a bit excessive. i was half expecting to get an assigned escort for the evening. overall the andaz is a trendy chic hotel that we thoroughly enjoyed and would recommend to those wanting a weekend getaway. we followed the recommendations of fellow travellers and requested a quiet room away from the nightclub noise. that was a great decision! i highly recommend doing that! while we still like to enjoy a good club scene we dont like to enjoy it in the wee hours of the night. one another thing..if you like to enjoy a more expensive traditional tuscan dinner i would recommend pannevinos. but to be honest the food was good but not for the price. we ended up having a late night snack at brian is -- across the street from the andaz around -:--am and boy was it amazing! a nice variety breakfast served -- hours a day reasonable prices and great service and staff. we went there the following morning for breakfast and it was positively delicious! wed highly recommend it if youre looking for great food at a great price! happy travels!',happy
id27429,' the hotel is situated in the heart of union square a couple of blocks from all shopping. the staff was friendly and efficient. the room was nice (--th floor ----) and spacious (i think because it was a handicap room). there was a connecting door and we did hear a poor soul who drank alittle too much and it was coming back to haunt if you know what i mean. otherwise it was pretty quiet (even outside noise). i couldnt get the room temperature quite right as it was particularly cold that day. shower was always hot and beds were decent. i won the overnight stay from a work raffle so a bargain for me:) i think the rate was $--- which for sf is standard and would say this aligns very much with a marriott property.',happy
id27430,' while our room was nice to look at it was so noisey!!! we did not get a decent night is sleep at all during our four night stay. every conversation car truck motorcycle and even leaf blower sound like it was in our room---#---. parking was a bit of a walk away and $-- each time you came in and out! the breakfast consisted of cold hard boiled eggs and cereal. we had to go out for a normal breakfast. and if you are looking for help with your bags...keep looking! steep steps provided a challenge for us with out luggage. our room was already paid in full when we checked in so we had to stay. cancellation had to be -- days in advance. and if all that was not enough we were invaded by ants! they got into a week is worth of medication that had to be thown away. no compensation for our total discomfort. additionally the hotel is located above a -- hour mc donald is which encouraged lots of homeless folks to hang around the front door eventhough the innkeepers had to chase them away.... yes this looks like a charming property but do yourself a favor and stay away!!!',not_happy
id27431,' we have just come back from - weeks in california and started our holiday with - nights in the argonaut. fantastic hotel and couldnt have asked for more really. clean friendly and everything was in walking distance so didnt need a car. really enjoyed our stay and would come again but for longer next time as san francisco is such a wonderful city.',happy
id27432,' this hotel suited my needs perfectly. i wanted to stay close to times square and this hotel is only about - blocks away. the room was quite small but it was clean and comfortable. we didnt bring a lot of luggage so everything fit just fine. i always wanted to stay in manhattan but was never able to afford it until i found this hotel. the free breakfast was an added plus saving us time and money in the mornings. the only downside to this hotel was the noise in the wee hours of the morning of horns honking sirens and loud people but that is what i expected staying so close to times square there is a reason why they call it the city that never sleeps . overall this was a good hotel for the money and i definitely would stay again.',happy
id27433,' i would like to give the parc -- credit for being a nice place to stay in sf. the higher floor view rooms are wonderful. this is one of the nicest bed and linens in a hotel that i have found so far. i would suggest that you try to get breakfast outside of the hotel it is too pricey for what you get. also one needs to be careful in the area. the hotel is very close to some unsavory activities. the staff can and will help you with that though.',happy
id27434,' neat appearance excellent rooms (if you book - king bed and above other rooms with queen beds seemed small for - people.). we needed microwave since we travelled with a baby and needed quick boiling water for sterilizing bottles nipples etc but they didnt provide it and neither did they co-operate by allowing us to use the microwave in kitchen of the cafe. but except for that everything else was very pleasant. customer service was great. we had another complaint but this time it was not the hotel but the neighbours! they were smoking in this non-smoking hotel and had put do not disturb tags outside!! with the baby we couldnt tolerate the smell but the front desk wont go into those rooms fully knowing that they were the culprits simply because they had do not disturb sign!! i was appalled! what is the point in having policy if you are not going to confront the offenders? they offered us an upgrade and we had to gather everything that we had unpacked and scattered while managing the baby and move the room. only assistance we could use is the bell man.that was the bitter part of the entire stay. i was furious at the neighbours but more so at the hotel management that didnt go in and stop the smoking. i was told that they will be fined for smoking as they will get the smoke in the room and linens. but what about the inconvenience that it caused the others? the upgrade was on the last day of our stay so basically we had a very nice bigger room with a view for a night. i would have traded that to have the smoking stopped and not move with all the unpacked stuff in our baby is stroller. anywhoothat goes to show that the stay was not really pleasant all around but at least the hotel customer service was good enought to acknowledge and respond to the needs to the best of their ability within given limitations. the hotel is located in the very convenience place with every major attraction is about -- minutes away. i liked that part the most. the parking was -- for valet and -- for self. the cafe is around -- for breakfast which i thought was a little too expensive. you might want to get out early and either bring your family a breakfast or get them to get dressed and go out if you think so too. the room service is exceptional if you think about promptness and accuracy. it is crap when you look at the price. they dont provide water bottles on arrival but at the end of the day if you are in the room and the housekeeping is doing the rounds they will give you free bottled water. we made a mistake of asking for bottled water with room service (dinner) it cost me around - for that bottle i spent the night looking that the water bottle and decided that i would treasure it as long as i can but my wife unware of all this got up inthe morning and drank all of that precious water in one gulp!! i would scream at her but i knew it wont do any good ater previous night is moving from room to room :-)',happy
id27435,' i grew up about a mile from the sportsman is lodge. i left l.a. in the early -- is. whenever i visit i always stay at the s.l. in the -- is--- is you could catch trout in their lake but those are days gone by however the hotel is still as cozy as ever. if youre looking for a modern upscale hotel this isnt the place. the sportsman is lodge offers comfortable clean rooms many with balconies overlooking the pool. get a bottom floor and your steps away from a gorgeous full length pool and pool bar. the coffee shops serves lunch and breakfast poolside. laying by the pool reminds me of famous l.a. hotels gone-by. it definitely has an los angeles-valley feel. for me it is a cozy spot in the midst of fine restaurants a walking distance away.',happy
id27436,' it is hard traveling with our ---pound dog. we knew we would be at airports and in the air for ---- hours and we really wanted an airport hotel where the three of us could relax (or collapse!) after our ordeal. checking online the westin lax seemed to be a good deal since they did not charge extra for the dog. turned out even better than we expected and the price was more than fair for the service we received. everybody was nice to the dog from the shuttle driver to the bell staff to the front desk. the restaurant was a pleasant surprise -- we chose comfort food and a glass of good california red wine and were served by a very professional waitress. our room and bed were so comfortable that we were actually ready to continue with our travels the next morning! we will return -- this is a great airport hotel for making a complicated trip less complicated!',happy
id27437,' rooms very nicely finished little on the small side but very comfortable. reception is fab. wifi free if in the reception area charged for the rooms. great local bar across the way cant remember the name but full of boxing pictures.',happy
id27438,' my wife and i stayed at the sofitel april ----- based on reviews we had read on the internet. neither of us had ever stayed in a sofitel and our difficult decision between it and the omni came down to the sofitel. the service and stay were both fantastic. comfortable bed beautiful bathroom and excellent location for michigan ave.-oak street shopping. during out stay we also enjoyed great coffee and desserts in the cafe as well as the famous sofitel continental assortment of pastries and bread. highly recommended!',happy
id27439,' i enjoyed a - night stay here with my husband and one year old. impressive reception area lead to high expectations...unfortunately we found the room quite cramped by the time we got the travel cot in. also room service and breakfast in the famous oakroom was overly expensive. on the upside we really liked the traditional style and feel to the place. it felt like the couples and families we met here had been coming back for years. in terms of location it was perfect for us- close enough to nice shops and restaurants on newbury street and great shopping in copley place and the prudential centre.',not_happy
id27440,' comfortable quiet room excellent thoughtful service and always with a smile. the use of french even ot a largely anglophone audience was a clever touch.',happy
id27441,' we stayed at the flatiron for - days while my son visited colleges in nyc. it made a great home base. central location close to subways. many people write about the small rooms but im assuming theyve not stayed in new york very often. we had a room with two double beds and it was plenty large enough for my wife my son and me. definitely try to get a higher floor as there is music in the lobby nightclub every night. our room was on the -th floor and we had not trouble with noise (other than they typical new york street sounds). hotel staff was uniformly friendly and helpful. highly recommended.',happy
id27442,' seems like they have some good ideas but it just didnt fly overall. the bedspread was full of strange lumps. the pillows were foam but seemed like they had been washed so it was like trying to sleep on a bag filled with little chunks of foam. also im not a huge fan of shampoo in a dispenser in the shower. found a tick on the bathroom wall and someone else is trash still in the waste bin when i arrived. overall they just didnt pull it off.',not_happy
id27443,' i was a little unsure what to expect from the belleclaire as the reviews on this site have been a bit mixed but we really enjoyed our stay there. our room was at the back on the -th floor so was quiet. it was a twin room with a shared bathroom and was very spacious. the room was clean and well decorated and we had no problems at all with the shared bathroom which was also clean with a hot powerful shower. the fridge in the room was also very useful - we bought food at the local supermarkets and had breakfast in the room every day which saved us a bit of money! the location of the hotel is very good being slightly away from the busier places downtown. the subway is only - minutes away and we used it all the time to get to anywhere we wanted to go in manhattan. there are lots of restaurants shops and bars close to the hotel which we also made good use of! its also a short walk to central park and the museum of natural history. overall i was pleased with the belleclaire and would stay there again. for a budget hotel it was clean and comfortable and had everything we needed and definitely made our stay in nyc enjoyable.',happy
id27444,' what a great hotel. friendly friendly friendly staff what a pleasure to stay in a hotel where guests actually welcomed! my room was quiet large and well equipped. only downside was the windows dont open however the air con was unobtrusive. they put on free wine each evening and it was standing room only as guests mingled around the attractive lobby. room service food menu was ok - a few healthy options to choose from. no tea- coffee making facility in room however they were to bring one on request. location is terrific as is close to dupont circle and plenty of restaurant options. metro is also close by. would certainly return and other guests i spoke to said the same. excellent value for money.',happy
id27445,' when i first stayed here - years ago (when it was still the radisson) i was pretty happy with my stay. i came back recently (now it is the wilshire plaza) because my company booked me a room here for a business venture. ive stayed in - star hotels that were better than this place. out of all the problems the labor strike and the closed pool were the least of my worries. we arrived at -pm and the concierge stated that our rooms might not even be ready by -pm. they lost our reservation forms and we wouldnt have gotten our rooms if we didnt have a copy on hand. the call taxi service that they advertise downstairs wouldnt even bother to come pick us up on - occasions and i was left stranded - miles away with no familiarity of the area (i was lucky to catch a bell cab). the wireless internet downstairs was always a gamble and there was absolutely no internet service in my room over the course of my - day stay. if you have a room beyond the --th floor do not take the middle elevator. it always stops on the --th floor even if you dont push the button. on top of that it will sit there for - minutes even if you hold down the close door button. the workout room is small and can really only service - people (prepare for a long wait if you see more than - people in there). the complimentary fruit and muffin breakfast on the --th floor is okay but the fruit tasted like the buyer didnt know how to tell if it was ripe or in season. the hotel has some pros--cleaning service is on point and rooms appeared clean and fresh every time we returned to our rooms. the concierge downstairs seem to cater to guests well. it is located in koreatown possibly one of la is largest drinking and nightlife grounds outside of hollywood. it is close to a chain of convenient banks a ---- internet cafe (thank god) a really great korean restaurant next door and the normandie-wilshire metro stop right across the street. but if youre highly dependent on the very basics like internet and actual working elevators stay elsewhere. i personally would avoid staying here ever again.',not_happy
id27446,' great value for money. when we come back to nyc we will definitely come back here. the staff were friendly and the location was amazing.',happy
id27447,' just want to say that this hotel is one of the best hotels ive stayed at in a long time. ive had some bad experiences at previous sheraton properties but this one reassured me that you can find great service at sheraton properties.... not to mention the manager linda and front desk coordinator kleo were the icing on the cake!!!',happy
id27448,' the room and bathroom are relatively clean air-con is cold and the beds are big and comfortable. breakfast is average but they never change the menu can be very boring after - days. frontdesk staff are friendly but not the housekeeping maids they looked straight in your face in the morning without greetings! we had trouble with the room keys (cards) and need to be replaced when we first arrived. the location is ok if you dont mind walking - blocks to the metro. there is a wholefood store starbucks and a chic restaurant round the block. area is safe.',not_happy
id27449,' i stayed at this hotel in october and it is the perfect little gem in manhattan! brand new with great decor and all the comforts. not to mention a fantastic location. the staff was super friendly and i really enjoyed talking with the general manager - colin. he was very knowledgeable and had some great tips for things to do and see in nyc. will be back to stay at christmas.',happy
id27450,' we booked through hotwire and got a rate of $-- which made the stay seem very reasonable. i would be hard pressed to pay the $--- a night found through their website. the location is central to the galleria and right off the tollway (you can avoid paying the toll by staying on the service road). we were able to park right out front and enter into what is an enormous lobby. the staff was friendly but i did think they were trying to upsale us. upon check-in we were asked if we wanted to spend $-- to upgrade to a remodeled room. they just need to do all the rooms remodeled and up the price for all rooms. the facility and public spaces are very nice. the room itself that we got was big by normal hotel standards. the furniture and room itself was clean and not run down but does look a bit tired. the best part of the room was the down top mattress water pressure and size of room. the amenities of coffee and toiletries were adequate as well. i would stay here again at the hotwire price but not over $--- a night.',happy
id27451,' just about my --th different hotel stay in nyc and this one tops them all.great location with a shake shack down below to boot .very quietgreat bedsviews and lobby.only nyhotel i know of where parking next door is --dollars a daywow.',happy
id27452,' i drove in from out of town and arrived late. they were very accommodating and personable. the hotel is small and cozy. i had a nice room with a kitchen. the hotel is just - blocks from the brown convention ceter and metrorail easy walking distance. id stay there again.',happy
id27453,' i stayed at the benjamin the weekend of feb -. from the moment of arrival the hotel staff was very eager to attend to your needs. the hotel was just the right size that you did not get lost in the crowd it was an intimate atmosphere. the entire hotel was very clean the moment i got off the elevator to my floor i saw - people cleaning wiping down walls ect. the room was tastefully decorated. the bathroom was on the small side but functional. the carpeting could use some refreshing. even though the bed was ultra comfortable the noise from the street level did bother me a bit (on the -th floor). the location was good everything in walking distance; times square broadway central park ect. i paid --- a night with the bc special directly through the hotel which included breakfast which i thought was a fair price. i am pleased with my stay at the benjamin and would most certainly stay again.',happy
id27454,' this has been without a doubt the worst hotel experience ever. the whole hotel reeks of stale cigarette smoke. on top of that awful nauseating smell permeates from the bathroom most likely from the rotting installations. there is no showerhead mount so the showerhead only hangs on the hose and squirts randomly in all directions which probably contributes to the rotting. the staff is indifferent and hostile towards the guests especially the shift manager. carpets furniture and tv are dated and in a need of an update. this is a hotel that gives the holiday inn brand a bad name.',not_happy
id27455,' we stayed here after and before flights into and out of lax on two different nights. the airport shuttle runs every -- minutes and is reliable. the hotel is clean front desk personnel are a little slow but they are helpful and friendly. we had king-bed rooms and they were roomy and clean. the beds were comfortable. the shower in one of the rooms had very little water pressure but the second one was great. we had a problem with a vending machine and the front desk remidied the situation immediately. the breakfast is good - scrambled eggs bacon toast danishes and fruit - all you can eat. all in all we were very satisfied for the price we paid.',happy
id27456,' the hotel offered a promotion that if you booked before may ---- and were staying between april and july ---- you could receive a room for $----night but you had to book directly. we called gave them the promo code and were promptly told they had nothing left and the rate was now $----night. we told them that they should take down there special rate offer if they cant offer it any longer. so beware they are trying to lure you in with the lower rate promo.',not_happy
id27457,' we were here for a overnight stay en route to las vegas. -. the reception and speed of check in was acceptable and not very bad. -. the room was infested with insects and roaches. the bedsheets were stained. the room had a foul odor and was suffocating. -. parking space was free ample and available. i would not recommend this hotel to anyone.',not_happy
id27458,' recently had a business trip to los angeles and returned to the omni only to discover that the rooms had been redecorated since my last visit. they were always great but even better now. i received a very reasonable rate a few days before memorial day weekend and enjoyed the hotel as much as ever. great gym and as a club member they had my key waiting at the front desk upon my arival. drinks and snacks in the bar were great and i was able to walk to the music center to catch a show (a last minute decision). a perennial favorite of mine.',happy
id27459,' wow! i stay in a lot of hotels and this hotel does not disappoint. this hotel is older but beautiful. very historical and wonderful for a short or long stay. we got the tripadvisor breakfast package and were surprised at the size of the breakfast buffet. the price was exceptional especially compared to other hotels in the area. this felt like a - star hotel at a -.- star price. good stuff: clean comfortable rooms...amazing staff especially ron at the front desk...yummy breakfast...beautiful grounds in a safe neighborhood....lots of parking...excellent toiletries in the room....great room service...quiet at night...live music at night in the courtyard...i could go on and on. bad stuff: you are in a residential neighborhood and we had a little bit of trouble finding it. you have to drive to get to restaurants and the interstate but the hotel has many inexpensive options for dining. they will provide a shuttle to and from the airport but it is expensive. renting a car is cheaper but finding the hotel may be a bit frustrating on your first go around.',happy
id27460,' upon my booking arrangements i made it very clear that i wanted a pool side room on the lower level as i have a small child and the upper level wasnt suitable for us. we also requested either a side by side room or adjoining room for my mother...needless to say when we got there we were placed on the upper level with a balcony. my room (---) stunk soooo bad and the a-c was extremely loud. my hairdryer didnt work nor the plug release for the bathtub. room (---) fridge didnt work. the restaurant had thee worse dinner menu ever!! who puts mac & cheese with options of sandwiches on their dinner menu and then offer salmon platter for lunch?? the food was horrible. i have to say the best experience we had was our shuttle driver...jeff and their taxi cab drivers ray & chengain!! pls beware of rich.. another shuttle driver.. he is only out for himself. all the restaurants he recommends (ie. la pinata in old town) was so horrible. i find out later that by him referring ppl (he gives you a --% off card with his name on it) he then eats there for free. ** rich may seem friendly but he is only out for himself. the concierge service were great and friendly. the burgers in the lounge by the pool were fairly decent. i was extremely disappointed in the overall experience. for the price they charge and what you get..is way way over priced!! my mother had a better experience at the motel chain across the hwy with a cheaper rate and more options for shuttle services. i would never recommend this place to anyone. i am a travel agent with huge demands for travellers to san d. and will never refer them to this hotel!!',not_happy
id27461,' stayed here for - nights first visit to new york. excellent location very central. room - double beds recently refurbished. fridge in room was very handy and safe. very clean friendly all you could ask for. booked via octopus travel and had a superb deal of £-- a night !!!',happy
id27462,' i checked in sat. was never told of a quiet time after --pm. i had a few friends over and things did get a little noisy but not too much so. the room under us was still awake but the person next door who i can only assume is a monthly renter continued to complain. the balconies of the hotel are not seperated and someone wandered over to her side of the balcony and her blinds were open and the person accidently saw her partially undressed. this upset her very much because we did not start to recieve the noise complaints until after this incident. the hotel has no staff on at night except - security gaurd who can provide no information what so ever. he even had no way of contacting the general manager and didnt even know her name. i dicided about -am to check out and leave with my friends instead of continuing to stay there. and i was unable to officially check out of the hotel because again they have no staff on at night not even a night auditor. this hotel has a reputation of being a party hotel and i even witnessed on another occasion a screaming match in the lobby area and no police were called for this nor were they kicked out. if you do not want to be known as a party hotel then provide better service and up your rates. the rooms were ok. the main area of the room looked pretty new expect the bedroom which was dreary and the bed uncomfortable.',not_happy
id27463,' we stayed at the nob hill motel for three days at the beginning of october -- it was a well presented and very clean hotel set in a very good location this enabled easy access to all the sites you would usually visit in san fransisco they have free covered parking beneath the rooms which is watched by close circuit tv so your car will be safe whilst you stay. the hotel is run by a very friendly couple who will give you all the advise you need to enjoy a perfect stay which will include where the best places to eat and drink are located how to safely get to all the tourist destinations and will even tell you where to avoid to stay safe they really are friendly hosts and nothing is to much trouble for them. the room we stayed in was well equiped and spottlessly clean but was a little cramped when you need to be living out of two suitcases as we were when we toured california although they do have larger rooms and i would recommend reserving one of these if you are to stop longer than one night. i would not hesitate to return to the nob hill hotel if i was to return to san fransisco.',happy
id27464,' trying to find a cheap place (near downtown) in new york city is like trying to find a needle in a haystack. this place though was a great fit. i was traveling for a conference so all i really needed was a place to sleep. the rooms are -quite- small the name pod is not just a clever name ;). the bathrooms were also very small but the towels were fluffy and comfortable. wireless was also provided and they had an ipod dock radio for all the mac people out there. they had storage underneath the bed which was enough for my few days stay. plenty of bars and restaurants around me and i felt safe. neat hotel good for travelers in the big apple on a budget.',not_happy
id27465,' this was a total disapointment. the hotel hallways and parking garage were totally dirty. the hallways looked like a hotel on a movie that would be where ladies of the night would take their clients. it is not on the riverwalk. a city view is the building across the street looking at a partial roof which i asked specifically not to overlook a roof. the shower head didnt work correctly the decorative portion of the faucet on the sink was missing the fluorescent lights made the rooms look like a hooker hotel. the carpet was so dirty had a large stain right between the beds where you had to walk. they had new bedding but kept the nasty carpet. the price was --.-- per night but would have rather staying at the hampton inn for about the same price. the chair in the elevator lobbies from the garage were dirty and had nasty fabric on them. no one would even attempt to sit in them. just a bad experience. although the check in people were nice. but when you passed employees in the hallway they wont even say hello and look you in the face. they were supposed to have a heated pool which was closed and under construction.',not_happy
id27466,' alan was very thoughtful and kind during my stay on radisson lexington hotel. the hotel is cheap and well located.',happy
id27467,' as part of my relocation to los angeles i needed to find a new place to live. in the interim i discovered jerry is motel and stayed there for a few days while i searched for housing. what a great experience! conveniently located near downtown and most of the major freeways i was able to use jerry is as my home base until i secured a place of my own. the service is outstanding the rooms are clean and parking is included. the area is not what some would consider ideal but i liked it and never felt like my security was at risk.',happy
id27468,' i recently stayed - night (midweek) for a quick trip to charlotte. the hotel is your typical marriott (well appointed nice bed fast internet excellent service). the location cant be beat. you are within walking distance to anything you want. the check in desk took care of us and advised us of places to eat in the area. the room was big and clean (everything you expect at a marriott). the internet is not free ($--.--) but i booked a combo rate that included internet and free parking for $- more than the usual rate ($--- vs $---). the lobby was new and modern with an upscale restaurant (savannah red). we opted to try something else but i want to try sr on my next visit. parking is in a cramped underground garage. it typically runs $-- a day (which is inexpensive for a typical city center hotel) but i got a deal (mentioned above) that made it free. outside of a minor issue with the hotel staff ( they gave me a room next to the ice machine and elevator) i have no complaints about this place. the location cant be beat. the staff quickly resolved my issue with the room making it a non-issue. i recommend this place if you need to be downtown. the other marriotts outside of downtown are cheaper (by $---$--) but location is everything and im willing to pay extra for it.',happy
id27469,' room a little dated - could do with all-round renovation. sleep not helped by aircon that was either hurricane or tornado strength and loudness. staff friendly and efiicient and a pleasant bar. feel a bit mean - but really no better than average for this type of hotel.',not_happy
id27470,' i visited philly for a cousins reunion. the others stayed at the ritz carlton but i found the nearby the independent on tripadvisor and i think i did better pretty much all around -- certainly on price and location and arguably even the room depending on what you like. i was on the fifth floor and had a quiet night is sleep. some old reviews complained about noise from a club downstairs but a new resaurant is under construction on the ground floor so the club seems to be gone. the only problem and it was a slight one was that the water drained very slowly from the sink. this is a find.',happy
id27471,' i dont even know where to begin with this report. this hotel is not only centrally located to just about everything but the service is outstanding! the staff deserve an award for how they care for the guests. the breakfast in the morning was great the front desk staff is out of this world fantastic! the rooms are gorgeous and very clean. there is nothing this staff wont do to ensure that you have a great stay at their hotel. i will definitely be back there again. thank you to jennifer and all of the staff who made my stay so awesome on ---------!',happy
id27472,' walked into the room smelled like a dirty ash tray when i called down stairs i was told it was a non smoking room but when i walked into the bathroom there were - ash traysbig holes in the carpet between the - beds i was awaken at sunrise because there were so many holes in the room darkener. the only good thing i can say about this hotel is when i closed the door behind me when i left!',not_happy
id27473,' i stayed at the chicago sheraton over the labor day weekend. while the location is wonderful and the hotel is really nice i wasnt given the room i had asked for. i called the previous day and asked for - rooms with double beds and i ended up in the concierge floor with only the living room of a suite. we were given a roll-away bed and the sofabed. not really my idea of a comfortable holiday weekend! apparently their idea of making up for the partial suite was free continental breakfast!',not_happy
id27474,' the orlando was an amazing place to stay. i had to ask shirley one of the managers there where they got those comforters because they were incredibly comfortable. she was very friendly and had a great sense of humor and was a delight to talk to. the staff made it really fun to stay there and there wasnt any problems. marcela in reservations made the process simple and easy and was receptive to all of my needs.',happy
id27475,' my first experience with hilton garden inn was a mixed bag. after my review in the spring the manager hilda garvey and her staff took extra care to see that my subsequent stays were satisfactory. indeed they were! i needed to stay an extra day and rather than subject me to navigating the website and paying a higher price for the one day they graciously added the extra day at the same rate. on my first night of this stay ryan had a fruit and cheese plate sent to my room as a welcome gift. it was a great gesture and much appreciated. hilda and her staff have my thanks and continued business.',happy
id27476,' the check-in and the check-out were quick and friendly. we had a room with a king-sized bed and the room was small especially the area between the end of the bed and the tv-refer unit is very narrow. the room was clean with new furniture. the bathroom was clean and looked like most of it was recently remodeled. the breakfast room is very small and so is the selection of breakfast items. the motel is located in easy walking distance of hollywood blvd and kodak theater. parking is tight but free and we didnt have a problem.',happy
id27477,' we just returned from a lovely week at the donatello in san francisco. the hotel is located in the union square area and near good restaurants the theatre district cable cars bus and bart transportation. we were fortunate to receive a corner room with great views of the surrounding city blocks. if you are a light sleeper you may wish to select an interior room as corner street noise can interfere with slumber. however we are both light sleepers and the street noise seldom bothered us. the rooms are huge by san francisco standards and include a king bed sofa bed lounge chair flat screen television ample storage unit with shelves for clothing and large closet space. in addition there is a self contained unit with small microwave and refrigerator plus sink and dishes for two for preparing very light meals. there is an exceptional italian restaurant zingari on premises with bar area and hour specials sunday through thursday. the restaurant offers live jazz nightly which was an additional treat. an adjoining garage offers fairly priced parking for hotel guests. there is even a nice spa-sauna area for the guests to use at their leisure. since we came there as a timeshare owner we had the opportunity to enjoy a rooftop gathering room with nonstop concierge services. i cannot praise the staff enough for impeccable service and exceptional friendliness. it was obvious the staff enjoyed their jobs and appreciated the patron. this is a special place for anyone who is seeking a centrally located hotel and above average rooms and service.',happy
id27478,' my teenage son and i stayed at the wellington for - week in march ----. i had read some reviews prior to booking it...so i pretty much knew what to expect. the hotel is an older hotel. rooms are very basic (we did not have a fridge etc either). the location is fantastic though! only - min walk to central park carnegie hall ----- min walk to times square and broadway shows. the service at the hotel was good. i had specifically booked - beds but ended up with -...so my son had to sleep in a cot (that was brought up promptly). we asked to switch to a room with - beds (there was nothing available for - days) but we had a reminder call on the -nd day that we could move that day. toilet backed up twice we had someone up to fix it immediately the room itself was very hot so we had someone up immediately to turn the heat off (old style heating too - which could be noisy at times). the cafe in the hotel had the fastest service i have ever seen. literally you had your food within --- minutes after ordering. the prices were not cheap though.... a very small glass of orange juice was $-.-- or a plain burger with nothing on it no fries etc was $-.--. i found the food okay. we only ate there a few times. we found a lovely little restaurant luigi is a couple blocks over for great inexpensive italian food - a huge lazagna was $-.-- with garlic bread...and their pizzas were enormous with huge chunks of food on them. so make sure you check out the areas off the beaten path for less expensive restaurants. the street vendors also have pretty good food for only $--$- per meal. we were able to check out the night before due to having to leave at -am without any hassles. staff were helpful and courteous. there are computers in the lobby for internet access. it is $-.---- mins. it was nice to have. the doorman and concierge staff were helpful and nice. rooms for the most part - at least what we stayed in - were small but you dont spend much time in them anyways. bathroom and the towels are small too! the price and location were really good! our price - canadian was less than $----night including all taxes. so yes i would stay there again for that price.',happy
id27479,' great attempt from crown plaze to venture into the boutique style hotel world. everything form the lobby to the bathroom fixtures all had a very modern and contemporary design to them. even with such a trendy look they did not sacrifice customer service (as it was great!!!) or cleansiness. my only - issues are that the location is at the tip of greektown so expect a good -- minute walk to get into the heart of downtown-loop and $-.-- for local phone calls...ouch!',happy
id27480,' please do yourself a favor and stay here. you will love it! this coming from a middle-age father of four who usually tends toward embassy suites-type lodging whenever taking the family on a trip. we usually seek out places with good space for our family to spread out cleanliness in environemnt and maybe a good breakfast thrown in if were lucky. this has all that....and more. perhaps like in our situtation planning your stay in washington d.c. is dominated by the question of where is a good close place to stay....that also fits within a reasonable budget . perhaps? now as a business traveller i have stayed at a number of hotels in the city which is fine for a single adult traveling on the corporate expense account. ive stayed at the hyatt regency and downtown marriott just within the past six months on business. nice places for sure. but when it comes to bringing a spouse and teenage children that just isnt feasible or desirable. i did some research online with tripadvisor and other sites and decided to try the georgetown suites....and was treated to a marvelous experience. first it is reasonable. secondly it is clean and spacious. picture a large modern updated one-bedroom apartment of a good friend who will let you stay at their place while you are in town. bright airy with most of the amenties of home. beds are perfect and comfortable lots of area to move around dining area with furnishings huge bathrooms with double sinks etc. two tvs including a larger hd screen in the living room. does it have a marble tub with gold swan faucets? no. is it modern and clean and as nice as our suburban split-level back home? absolutely. does the kitchen have cherrywood cabinets with brass hardware handles? no. is it clean and as nice as an apartment youd see your young adult children moving into? even more so! georgetown is just outsde and is a treat to wander. and the red circulator bus comes by every ten minutes up at the corner which will take you to every place in downtown-mall area in d.c. you could hope to visit all for only a buck. better than taxi serivce -- make sure to get a schedule and learn about this great form of transportation. i give high prasie to this place as a restful home base for whatever reason you are in d.c. a great value and better than a hotel. make sure to say hello to crystal sullivan the manager. she is a wonderful host and does everything to make your stay truly enjoyable.',happy
id27481,' the location and price was good. the room was average and the amenities were what i would expect from a - star hotel. it had a coffee maker and the heating control worked even if it was confusing (timed thermostat). there is a mel is diner connected to the hotel. there is also a sandwich sports bar across the street. it was convenient to downtown and about - blocks from the trolley line (not a great walk in the rain). it is not walking distance from bart (over a mile). i was there for - nights on business and it was walking distance to the business location.',not_happy
id27482,' we spent - nights in the great holiday inn riverwalk from september -- through october -. rooms were great front desk terrific all services were fantastice. we will stay here again in the near future. thanks for the great conveniences as we spent - days on the riverwalk with friends.',happy
id27483,' ill start with the best - the staff. from house cleaning to management these folks are outstanding. they are always there to assist you (but not in an overbearing way). they are all genuinely friendly and just nice people. i cant find enough good things to say about them. the people make the place thus the title of my review. i have spent over -- nights this year at this hotel and consider it the very best hotel i have every been at. i say this from several perspectives (starting with the staff above). the ground floor is stunning. the massive open area is very impressive and compares well with all but the most exclusive --star hotels. it is truly world class. this is a convention hotel and when it is busy there are people milling about everywhere. this can be a form of entertainment in itself. there are places one can go to escape all the noise and commotion when one needs some quiet time so dont feel intimidated by this aspect. the breakfast is amazing. the food is gourmet quality. the fruits are freshiest and tastiest ive had. even something as simple as scrambled eggs is a real treat. dont miss it. it is well worth the price. the location is great. it is next to convention baseball and basketball-concert venues. one can walk to most downtown places but a cab is immediately available at the whistle of the bell captain. the lrt is within an easy walk and it goes all the way to reliant stadium. this hotel is not cheap but you get what you pay for (world class) - the best staff in the business gourmet food some great rooms with great views tranportation on demand and a home away from home.',happy
id27484,' we stayed at the topaz a week ago as we were house hunting in dc and wanted somewhere central so as to easily get to various dc neighborhoods. the staff at the front desk and in the bar and lobby were super friendly and helpful - from ken who kindly humored our desire for another room (we ended up going back to our initial room) to stefani who like the others gave us a number of helpful dc tips as well as really taking care of us and our friends when we had a small get-together in the hotel bar. the rooms are lovely - we stayed in a king standard facing out front. very quiet great beds and really nice shower. the rooms were very clean and i liked that i got my yoga set straight away so i could do my morning yoga. we didnt get to use the animal print robes but they looked very inviting. id advise folks to become a kimpton hotel member so you can get free wifi (very easy) and the $-- mini bar coupon. you need to book directly through the hotel though to qualify for points. while the closest metro (dupont circle) entrance to the hotel is currently closed for repair the other entrance to dupont is not far away just across the circle and near le pain quotidien etc for a tasty breakfast. you can also walk the other way to farragut north (also on the red line and metro entrance right near an au bon pain - with great pastries and sandwiches. basically any metro stop and entrance is about - mins away. the area is very safe and quiet. there are plenty of restaurants nearby and in fact there is one just next door to the hotel that is given rave reviews esp for its sunday brunch. coffee and tea are complimentary and served every morning from about -am to --am as is a breakfast which is reasonably priced around $--. there is a nightly (-pmish) complimentary wine event too - with a good red and white poured quite generously. we enjoyed sitting at the bar as well. if we are in dc again on holiday (though the next time will probably see us there as residents) we would definitely stay at the topaz. it is just so nice to have very friendly and helpful staff as well as a truly comfortable stay! highly recommended!!',happy
id27485,' pleased with everything. the helpful staff was waiting to park my car and take my luggage when we pulled up and check in was a snap. the rooms were clean and the beds were so comfortable. a little small but that is manhattan! the staff was always friendly and helpful. i would recommend the belvedere to anyone who plans a trip to nyc. we were located right in heart of times square-broadway-restaurants-shopping and people watching. fantastic.',happy
id27486,' by our company we have been this time booked into the swissotel in chiago wich was a great place and we did enjoyed ourbusinesstrip there very much. a real high class hotel with a friendly and obvisly well trained staff. nice and cosy design and the restaurant in the hotel is very recommendable althoug little bit expensive. breakfast buffet was perfect! there was a well equiped usinesscenter.',happy
id27487,' lovely rooms and fantastic service. good location nice bar in the lobby. good views from rooms up high over san francisco.',happy
id27488,' this motel is unique the gracious nature of the dolphin is exemplified in both the hospitality of the owners and staff as well as the architecture and rooms - you will not find another place that captures the feeling of the bay at point loma beginning just across the street nor the casual ease and customer care that makes the dolphin the place to stay. perhaps youll be surprised to learn that all this is avlaiblae to you at inexpensive rates that reflect the value offered by this family owned business of -- years with father and son team holly and allan mrurdock your hosts there to greet yo every morning. many san diego attractions wihin easy driving and the staff will make sure you are well directed and take care of - the dolphin defines hospitality.',happy
id27489,' - words: bed bugs. and the management knows about it. i was bitten -- times which means this is not the beginning of the infestation. let me tell you the story. i reached the property (making a last minute reservation via priceline) at -- am and came to',not_happy
id27490,' had a very nice stay here in august ----. my wife and i were visiting someone who lives in eastern market and we also wanted to see some of the monuments and museums. the location was perfect for both purposes at the foot of capitol hill and just a few blocks from eastern market. the rooms are large price is reasonable staff are friendly and efficient. the free breakfast was a nice feature. to do better i think you would have to pay luxury prices which we are not willing to do. a nice choice if you like the area.',happy
id27491,' we stayed at the hyatt place in seattle for one night to begin a - week vacation down the pacific coast. this was a great hotel to start off. it is super clean and located within walking distance to the space needle and area attractions. great staff support and breakfast. the room was priced right for the area. the have a parking garage to keep your car safe a little small spaces but no issues with getting in and out of the building. good find.',happy
id27492,' stayed at bedford for xmas ---- with - teenagers (-- and --) - room ----. excellent location - ---- minutes from most sights but in quieter street. only needed to get subway once to visit statue of liberty and ground zero. good size rooms beds large and comfortable plenty of hot water very warm rooms with air conditioning to cool it! tv and safe. bit noisy at night sometimes (but you are in new york) so take earplugs if light sleeper - didnt worry my teenagers though! small kitchenette with hob fridge sink kettle coffee maker saucepans - no microwave which was advertised but no problem for us. one hob wasnt working and was fixed immediately rooms need updating - clean but old fashioned and blankets tatty. beds made (new mattresses being delivered whilst we were there) towels changed and room cleaned daily. staff - one lovely concierge (dont know his name but he was small with mustache and speaks fast!) jimmy was quite friendly reception staff ok but not overly friendly or helpful but we didnt go to talk to them! scotties diner (round corner) the best for breakfast - great pancakes waffles bacon and eggs over lite! approx £-- for great breakfast for - that lasts you all day. also great pizza takeaway place round corner. went to ellen is stardust diner where waiters sing all night heartland brewery (below empire state) and ess-a-bagel (cinnamon raisin with berry berry cream cheese - delicious). radio city music hall show great (south sea port ticket booth good for cheap tickets). overall you get what you pay for - no frills basic hotel - will definitely be returning to new york and would not hesitate to stay at bedford again. tip - if travelling from newark to city - get newark airport express coach $-- return and there is a $- dollar voucher in magazine on airplane. stops right round corner from hotel (east --st street) but make sure you leave plenty of time for your return journey. enjoy - nyc is amazing!!!!!!',happy
id27493,' we stayed for four days in april. we were on a strict budget but didnt want to sacrifice safety or location. this hotel is a great compromise for those who want a lower priced room and a decent location. it is not in the heart of the city but pretty darn close and a great price. at first glance we were a little hesitant about the hotel. it is in an old neighborhood there was a good amount of construction and it is literally right next to the freeway. however even when walking many blocks to old town at night we felt safe. the underground parking was secure and free which is a plus in san diego. also the elevator and all hotel entrances required a room key to access which made us feel secure.the windows overlooking the freeway were thick and there was little noise. i cant say much for the view but we didnt come to san diego to look out of our hotel window so we didnt care. the fridge and microwave were great since we brought snacks and were able to store leftovers. the hot tub was wonderful and deserted (at least when we were there). the room and premises were very clean and the breakfast was adequate but nothing special. the ---hr store was a great help when my husband got sick in the middle of the night though the prices are about as high as any convenience store. the staff was very friendly and the business center although small came in handy when we wanted to research local activities. the walk to old town may be daunting for some (about ----- min) but was ok for us since were pretty active people. the drive to downtown and the oceanfront was very quick and easy. balboa park was also only a --min drive. we had a corner room and so the noise level in the hotel did not bother us. all in all it was a great stay and we will definitely come back next time.',happy
id27494,' double queen room was large and roomy. beds were comfortable. great wifi. the only downside to the room was the carpets looked stained - not the end of the world as everything else was just fine. i dont think i have stayed in a more quiet hotel room before. i never heard anyone above us or beside us or even out in the hallway! happy hour was extremely crowded on saturday but got - free adult drinks per person which was nice. free snacks such as hot dogs nachos chili chicken strips meatballs etc. free sodas too. crowds were not as bad during the week. had popcorn almost available all day long. breakfast was also good - lots of choices. staff was super friendly and always polite. pool and two hot tubs on rooftop were clean and well maintained. spectacular view of the city - really worth seeing. hotel is a rennovated bank building. old vaults and pictures of bank are in the basement - worth a trip down there. the main lobby is impressive too. valet parking was good. unfortunately a light was left on in my vehicle. a member of the staff drove his own vehicle up to mine and gave it a jump. overall - great place to stay with family.',happy
id27495,' i had low expectations on this last minute reservation. the phillies and eagles were in town and family business required a hotel stay. i was pleasantly surprised with one exception-- the wi fi never worked in the room the hallway or the lobby. talks with technical support produced no results through the early morning hours. on a business trip this is deadly. the front desk was of no help but the staff was especially nice. inez replaced ny toothpaste and brush as it was left in the other travel bag. a warm smile seemed to make me feel better. if you advertise free wi fi it has to work!',happy
id27496,' although we missed the blooming cherry blossoms due to an unusually warm winter this year our stay at the kimpton monaco was delightful. it is great location made it an easy walk to most of our destinations--didnt take the metro at all and a cab only once. it is right across the street from the national portrait gallery and a pick up stop for the grayline double decker bus tours. the staff is very friendly and helpful with directions and recommendations. we loved the complimentary wine reception each evening with appetizers. the only disappointment was the cost of breakfast. after the first morning we ate it elsewhere.',happy
id27497,' my husband and one-year old and i came for a weekend in indy. the location of this hotel is fairly accesible to activities in downtown; our room overlooked the baseball stadium. parking is expensive at the hotel and surrounding areas. i found a meter (indy is meters take credit cards!) paid for - hours and my saturday night-sunday morning parking was free. bargain! the room was okay- the bathroom tub had rust stains and was very slippery. the bedding was nice and comfortable. i read on traveladvisor about a great donut shop and the front desk staff were very helpful in giving me directions. overall my stay was okay but there are better choices in indy.',not_happy
id27498,' the beacon is on the upper west side a perfect location for our stay. we had a one bedroom suite with two double beds and pullout sofa in the living room which easily accommodated a mum and two teenagers. it was clean very comfortable and had a mini kitchen comprising of a fridge stove & microwave. for food there is a fantastic grocery store accross the street fairway market and a new trader joe is about to open down the street. there is also a terrific deli-restaurant next door which serves breakfast any time of day. the hotel is a short walk away from the subway on --nd street. there are plenty of cool shops and yummy restaurants in the area as well. a major bonus (other hotels take note) is a self service laundry room with a number of washing machines and dryers on the -th floor. it totally takes the hassle out of where-how to do your laundry while staying in a hotel. we will definitely choose to stay here again. we chatted to some other guests who all said that since they had discovered the beacon it is the only hotel they will now stay in as it offers everything they need. if we had to have any negative comment it would be that some of the reception staff are not too friendly and will leave you waiting for service while they are busy on their computers with not even an acknowledgement.',happy
id27499,' our family of four stayed here for three nights while on vacation in nyc. this hotel was wonderful for a family due to the separate living and bedroom areas. the kids slept on the sleeper sofa and had their own tv. everybody was ! the front door is literally right on times square so you are in a very lively location. the rooms were very quiet and had a nice view. we were on the --th floor. the housekeeping was great - the room and bathroom were very clean. the bed was comfy and the kids didnt complain about the sleeper sofa. the doormen and bell staff were great. i wasnt too impressed with the concierge staff - they seemed to offer the obvious suggestions and werent helpful in telling us about unique things. i think they get a big commission on the grey line passes - they sold us on it and i dont think it was worth it.',happy
id27500,' i stayed here with a friend to celebrate my birthday weekend and would recommend it and book a future stay. the location is fantastic close to the alamo and river walk without suffering through the late-night noise you get from a river-front hotel. the price was great and two of my favorite things were the very nice continental breakfast (with texas-shaped belgian waffles!) and the haagen daz room delivery. they will bring you a pint of ice cream and deliver it to your door - and in the heat of the summer it was a great way to cool off after a day of sight-seeing. the only minor disappointment was the pool - it is not much to write home about - but we werent there to swim.',happy
id27501,' this hotel is very luxurious. this is not a comfort inn so it should not be reviewed as one. no you dont get free breakfast. you are not going to get free internet (although this probably should start to be the norm) or free parking either. this is a prime real-estate location. what you are going to get are tastefully decorated and very comfortable rooms with views that are second to none. we stayed here about a year ago and i am finally getting around to the review. we booked our room through a aaa rate which included a suite and full breakfast voucher. upon arriving we were greeted by the expansive lobby. it is very bright sophisticated and beautiful. we were put into a corner suite that faced the bay on one end and the city on the other. it was awesome... with surrounding windows the view is second to none. the functionality of the room itself was also very nice... marble tile in the bathroom very clean with all the amenities. our king bed was very comfortable and we could sit in bed and watch huge navy ships running back and forth down the bay. the tv was an old crt but with the view i can very easily excuse this lacking. the pool and the hot tub were very nice with plenty of towels and again a very nice view. the shops near by are also a lot of fun to check out with a nice park in the middle on the grounds. we checked out coronado island (driving distance) and the aircraft carrier (walking distance) near by. we visited the cocktail lounge at night and it turned out to be a lot of fun. great drinks and appetizers with an awesome view of the city. my martini was very tasty! breakfast is awesome! eggs bacon biscuits and gravy waffles omelets etc... not to mention bagels with a dressing station including fresh salmon! the dining room is very elegant with great service. i would recommend splurging a bit to dine here for breakfast. all in all an excellent experience... if i had more money we would have stayed for a week!',happy
id27502,' an absolutely gorgeous place to stay! the hotel is beautiful and located just off the riverwalk the staff is attentive friendly and helpful. the prices are fair for the value you get. i cannot recommend this hotel enough. valencia hotels will be my first choice whenever available moving forward.',happy
id27503,' the best thing about this hotel is its location ... on block from the warf. it has a nice looking lobby though the chairs in the lobby had seen better days. the rooms were shabby shabby shabby! no pillow top mattresses old worn furnature mildewed bathrooms dirty curtains stained floor etc. the staff is nice but the management is suppose to follow up on complaints and does not! the concierges peddle a vacation club (like a timeshare thing) which they say is not a hard sell. we sat through an hour (one on one) with the pitch man - price schemes with the closer and - price schemes with a follow-up guy just to get a free lunch and - passes for a winery tour (value of $---) ... not worth it. dont stay here if you are looking for - star accomodations. dont pay any more than you would for an old holiday inn.',not_happy
id27504,' the hotel is convenient with access to the prudential centre and public transport. however for $ --- a night i do not expect the towel rail to come apart as well as the tub having chipped enamel. the coffee machine had one powdered milk sachetwhich is a bit stingy. we were in the north tower and the view was over the conference centre roof. there was a bit of pressure to leave early on the last day and when the maid knocked on our door for the third time it was annoying. for a four star hotel i can only think it is the locating one is paying for the hotel seems a bit dated. we were fine as it was the convenience of the hotel but next time we come to boston i will look at other hotels in the same price range before booking the sheraton. im a travel consultant and am surprised at the service.',not_happy
id27505,' no question this place could use renovation. it is not fancy but it is functional. the major annoyance was being charged an extra $-- for checking in early (before -- am.) i didnt request this in advance so it is not as if they made up the room early especially for me. location is very good walking distance to many major points of interest and - block from metra train. at $--- a night this is a reasonable value for a city hotel. --i had no problem with hot water or water pressure even at ----- pm. the bathroom was clean. the bed was clean and comfortable. room included: flat screen tv room safe and hair dryer. to my disappointment no mini-fridge or coffee maker. no central air but the room unit was quiet enough.',not_happy
id27506,' attended a belated company holiday party in a rooftop function room and decided to take advantage of staying the night with great rate. front desk staff was helpful in eventually getting me checked in as my partymate (who is name the room was in) was not yet there and had to put me on the reservation. next morning the front desk again help store our bags as we decided to look around and have breakfast at the nearby occidental then they had a cab for us and whisked our bags straight to it. bed in the room was wonderfully comfortable. i agree with other reviews that the room is small but it was sufficient for a sleeping stay. lighting was the largest complaint- lightswitch upon entry was just a night light not sufficient to see that another nearby switch would un-dim a better light. closet seemed to have lights that were not working. bathroom with large glass wall shower light shone into room through glass wall if you turned on the light in the middle of the night. only other problem was we never received breakfast ordered by door hanger set out before the deadline- thus our trip to the occidental. party in the rooftop room included very good food stations and was steps from a nice rooftop view bar looking down to many washington icons the space made bearable in this cold weather by plastic curtain windows and heaters.',happy
id27507,' this hotel is is in a great location for hollywood santa monica and beverly hills. the rooms are a little tired but good sizes. the air conditioning is very noisy and shoes not lead to a good nights sleep. we stayed on the club level and the breakfast supplied in the morning was excellent. kenny at front of house was excellent and offered great service and advice. a god - start hotel. you get what you pay for with good service thrown in!! would stay again if we come back to la.',happy
id27508,' this was a combined business and pleasure trip. we have been here two days and would rate this place a+. the check-in process was smooth and the desk cleak was very helpful. the bulding is the old alamo bank building with a very impressive lobby. the room is decorated and well maintained. just a caution we are on the sixth floor just off the elevator on the front side of the building. there is some street noise and the elevator bell is loud. not a big issue but something to considered. the hour was great. three drink coupon and not just snacks but real food. the breakfast is also more than expected. overall a +++ recommendation.',happy
id27509,' what can i say you can really never go wrong with sheraton hotels. clean confortable full service hotel just outside iah. several fast food options across the street. of course the hotel has a full service bar and restaurant as well on property. airport shuttle service as well. great business hotel or perhaps a place to stay before tomorrows flight out. a step above the other local hotel options.... of course the price may be as well.... free wifi in lobby but pay in rooms.',happy
id27510,' my friend and i were visiting nyc from sweden and decided to stay at crown plaza for a few nights during our nyc trip and we had a great experience here. the room was big and comfortable the staff extremely friendly and the housekeeping was exceptional. we had the best view overlooking times square and broadway. we will definitely come back and stay at this hotel whenever we visit the city again!',happy
id27511,' first off let is list all that is right with the hotel pennsylvania: • it is located right across the street from penn station and madison square garden. • it is got a lovely lobby. • it has a history of being open for almost --- years. • i paid $--- for the room. that is it. now let is go into what is badly wrong with this hotel why you should avoid it and why it simply wont get any better: • management has simply given up on making this hotel anything more than a badly utilitarian flophouse. i reserved a room with a king bed; the room was cavernous...the mattress was hard....the carpet was stained and threadbare...the lighting was dingy...the armoire in the room was sauder quality and had doors that fell off when pulled out. the bathroom had tiles that were cracked around the tub faucet and had stains in the tub. the door to my room had the valet enclosure that at one time was used so guests could put their suits in for overnight pressing. the sign on my door said that this was the original valet door from ----. somehow i felt like the room hadnt been upgraded since then. (now to the hotel is credit....i didnt see any roaches or bedbugs. but when that is the best you can say about a room that says something right there.) • the lines in the front lobby even at --pm were significant. i had to wait half an hour in line to check in. the screens above the front desk brag about penn ---- the hotel is service for business travelers. but the penn ---- office across the lobby was closed; i would have gladly paid extra to bypass the line and upgrade my room but the woman at the front desk told me that the penn ---- office was shut down and some of the workers had been laid off. • the lines are they key to why things wont get any better whatsoever. travelers from around the world come here for a cheap room that is centrally located in manhattan. and unless im badly wrong (and if i am ill gladly apologize) it seems to me that management has made a conscious decision that they dont need to upgrade the facilities because theyll still get that steady flow of visitors willing to suffer through a night in a substandard facilities in return for a low per-night rate. i did feel safe in my hotel room but i didnt feel welcome and i didnt feel good about staying there. under no circumstances can i recommend staying at the hotel pennsylvania.',not_happy
id27512,' i stayed in the hollywood celebrity for one week and made that choice based on previous reviews on this site. i was right to do so. the hotel is ideally situated at the back of the hollywood and highland complex which is home to the kodak theatre bang next door to mann is chinese theatre and runs along the hollywood walk of fame. this is the tourist centre of hollywood and is actually a great base location for getting round the rest of l.a. the biggest fault with the hotel for me was road noise. the hotel is in a quiet enough cul de sac but is only one building away from the main road it runs off franklin ave. this road is always busy and although i live in london the noise was still pretty loud. the hotel windows are thin single pane units of flimsy construction and i had to use ear plugs to kill the noise. my room a deluxe suite (ahem..) was at the front and the hotel did offer to move me to another room but it was half way through my stay by this time and i couldnt be bothered. they do have rooms at the back of the hotel which wouldnt be as affected. the hotel staff were excellent thoughout my stay. my rooms were simple clean and thoroughly acceptable. i have to point out that my sink had cracks in it one of the towels was ripped and the bottom bedsheet had holes in but this makes it sound worse that it was. (i wont mention that the bath was blocked up for two days..) these things didnt bother me one bit i just mention it in case anyone reading this has real problems with those kind of issues. i dont. i used my hire car daily and the only day i couldnt get into the small car park out back was the friday night. i left it anyway gave the keys to reception and moved it later. breakfast is an assortment of croissant bagels and cake along with a choice of juices and coffee; which you collect and either take to your room or eat at one of the two tables outside. it truly is nothing special but gets you going at least. the hotel is what it is and if you were looking for no frills budget accomodation in a family friendly area then this hotel would fit the bill. i will stay there again most definitely.',not_happy
id27513,' i just stayed at this hotel in westwood area on wilshire called palomar that just opened up. i had to go to ucla and it is really close. the place is beautiful and everyone was so friendly. i loved my room b-c it was high up and had great city views. beds were amazing! very cool decor but not so much that you dont fit in. the restaurant wasnt open yet but i looked at the menu and got to see the space which is also very urban. they have free wine for people in the lobby at night...please who doesnt love free wine! ive told my friends about this place and will certainly return!',happy
id27514,' be careful when you book this hotel. they dont include the full sales tax until after u book and pay for it. got charged an extra $-- on my credit card and when i called they said they cant do anything. its like paying $--- for a room for that kind of money i would of rented somewhere else much nicer.',not_happy
id27515,' my family and i stayed here march -- through march -- and enjoyed all aspects of this hotel. it was easy walking distance to my wife is conference each day and convient to all of the museums. the free breakfast each morning was terrific and had lots of options. the furniture was a little outdated but clean. however the couch in the living room needs to be replaced if it is ever to be used as a fold out couch. we liked this hotel and the city of philadelphia. staying here made us want to visit this city again and embassy suites center city.',happy
id27516,' convenient location next to bwi with complimentary shuttle service. front desk staff was friendly and accomodating but guest rooms were old and in immediate need of renovations. bed was very uncomfortable and room had feeling of not being as clean as it could be. ive definitely stayed in nicer four points!',not_happy
id27517,' stayed two nights with the better half for a birthday weekend in the city and we were very pleased with this hotel. we decided to spring for a suite since it was my birthday. we received a very nice rate booking directly from the hotel website; much cheaper than standard rooms at comparable hotels. our room was spotless and very well appointed with two flat screen tvs and a bose wave radio on the nightstand - a nice touch. the staff were always friendly and we were always greeted with a hello and a smile when passing in the hallway. despite the great room and friendly staff the main attraction of the sofitel is the location - just steps from some of chicago is most iconic destinations. overall we wouldnt hesitate to stay here again.',happy
id27518,' we decided to stay as close to the airport on our final night in dallas as possible. when we arrived to check in that afternoon the hotel staff seemed pleasant enough. as we made our way to our room we noticed that the majority of the hotel was in bad shape. when we walked in to the room it appeared to be fairly clean though extremely outdated and the room had a mildew smell. the room had a partition slider and as we tested it we found ourselves stranded on the bedroom side of the room. we called the front desk to ask for assistance and while the maintence man came we noticed beer bottles with cigarette butts all over the patio area. needless to say we ended up leaving immediately. the staff gave us a full refund but made no apologies for the condition of the room.',not_happy
id27519,' booked for president is weekend. first visit to san antonio. agree with other tripadvisor comments on dark lobby. however after a couple of days not bad. reserved at an upgrade rate a courtyard room. it was large clean and comfortable. we did notice the smell of kitchen exhaust from time to time. after looking around the courtyard i noticed the exhaust fan from the kitchen was located on the roof above the courtyard. the hotel is located within walking distance of the alamo river walk river center mall and fine restaurants. had dinner at bohanan is one night. above average food and service. staff at hotel were nice. there was a party in the lobby when we came the first night but we couldnt hear it once we got to our room on the courtyard level.',happy
id27520,' you can walk to almost everything! there is a coffee shop next to filene is (one block away) that is reasonable and good food. we asked for a quiet room on lower floor and received it. get tickets for the washington monument the elevator ride is worth it. be prepared for lots of security checks to all attractions. annoying.........but necessary. tickets are required for ford theatre tour and holocaust museum. contact your senator or representative for a tour of the capitol..........well worth it!',happy
id27521,' i am honnestly surprised that this hotel doesnt rank higher...i guess that just speaks to the generally high quality of hotels in the windy city! this place has to be my favorite though -- great rooms generous amentiies killer locationincredibly helpful staff and superb value! i much prefer it to the nearby palmer house hilton (which is compartitively very cramped and cheap (charged me $-- a day for the coffee maker!))-- which bewildering ranks so muh higher. this is way better!!!',happy
id27522,' great stay at the churchill. our room was very big with a small alcove for a dining table mini fridge and coffee maker. the bathroom was okay could use some updating. restaurant was okay but there was one here when we were tired. valet service which is important in this neighborhood since there is zero parking on street. rooms comfortable and quiet with cozy beds and lots of pillows. nice flat screen tv too.',happy
id27523,' we booked this hotel using american express points. when we arrived we were told that there were no non smoking rooms available without an upcharge . the terms and conditions said based on availability . they said yes a room is available - with an extra charge! we were told by the desk clerk this always happens and people get so mad. plan on charges for coffee the continental breakfast etc. rooms are fine - no doorman to hail cabs or assist with bags. we are frequent nyc visitors and have stayed in many hotels - our advice - go somewhere else!',not_happy
id27524,' excellent hotel very large rooms. quiet comfortable neighborhood close to subway. eight block walk from grand central. if you like asian food east is two blocks away and has fabulous food and service reasonably priced. there are also some amazing delis close byask the hotel staff which ones are the best bet. stay away from the restaurant at the hotel and the mexican around the corner is mediocre at best',happy
id27525,' this hotel is great little jewel in the downtown shopping area. granted immediately around the corner it is very very seedy but this didnt bother us at all. the rooms are small and tacky but this makes it quaint. the staff were very friendly. for the price this place is fine and i would stay again. we stayed in june of ----.',not_happy
id27526,' the showers are full of mildew. service is bad. the rooms are unbelievably small. the walls are paper thin. the decor is awful and nauseating. way way way over priced!!!!',not_happy
id27527,' i stayed at this hotel in late jan ---- with my family. i cannot say enough about the top notch customer service and quality of this hotel. they run a very convenient shuttle service and are willing to help make your stay amazing in any way. i highly recommend this hotel. we will be staying here during our next trips to san antonio!!!',happy
id27528,' nice hotel reasonable rates including free parking and breakfast. room was recently updated. very comfortable king bed. new bathroom fixtures including countertops. clean. very friendly and helpful staff. breakfast included coffee juice bread (white and whole wheat) bagels biscuits and gravy hard boiled eggs yogart cold cereals and waffles.good area of the city with several restaurants within walking distance.',happy
id27529,' the pod is not for me! first off i get to the hotel around --am to check in and reception rudely tells me its too early come back later! so i then asked if i can leave my bags and the man rang a bell and pointed at the wall. when i finally returned to get my room i was shocked at the size!!! it was the size of a pantry oh & forget a bathroom you have to walk down the hall for that luxury. when i went to reception luckily i was greated by a friendly young man who understood my situation and was able to upgrade (with a fee) to a more suitable room with a bathroom. staff is hit or miss depending on time of day & room are small. be sure to call ahead and request a bathroom!',not_happy
id27530,' we stayed at the intercontinental chicago in december ---- and loved it! the employees were very helpful and courteous. the location is ideal. we were able to walk around michigan avenue and shop walk to navy pier and also to watertower place. the lobby was very busy with people which made it all the more festive for the holidays.',happy
id27531,' i have many good memories staying at the lax hilton over the years. of the airport hotels in the area i find this property to be as good as or better than the others. the sheraton nearby wasn’t nearly as nice a few months ago. the radisson (the old hyatt for those of us in our --s) looks terrible from the outside but has been redone inside. the westin while nice on my last visit has received mixed reviews and it is the newest one on the strip of the major hotel brands. the marriott as old as the other properties was nice when i had an unexpected missed flight several months ago. all in all i’m at the hilton. the executive lounge on the --th floor is open for breakfast and then again in the evening. im not sure why they close and do not allow access to the lounge during the day but i found this to be a downside. it can be nice to go to the lounge during the day for a beverage and regroup before moving on to other activities. the lounge does have a nice view of the airport and it can be fun watching the airplanes land and take off from the venue. when we made our reservation we opted to upgrade to a larger suite upon check in. we ended up having one of the suites with two adjoining rooms. since we were traveling with our children the extra space always comes in handy. the large dining room or boardroom table in the middle suite area worked out well for a morning breakfast. the hotel is older and that means small bathrooms. i dont know that the property can overcome the small bathrooms by remodeling. for now and probably the future the hotel will have to suffer with the bathroom that is barely large enough for one person. the furniture feels dated but the room was clean and acceptable. the bed was comfortable. while i seldom use a tv when staying at a hotel i was surprised that the tv was so dated. the hotel works great when you are getting into la late at night and you are on a different time zone and need a place to sleep. it also works great if you are visiting la and want a hotel that is convenient to places both north and south. yes traffic can get bad in la but i have often found this hotel a good place to base when visiting the city. i used the parking spot garage next door and the parking was only about $--. i didnt park at the hilton because i had a large suv and it wouldnt fit into the garage area. what was nice was that while i was taking the suv into the self-serve parking garage the gate shut and i was given plenty of warning signs that my car wouldnt fit. very nice set up.',happy
id27532,' we stayed - nights in early june. upon check in the clerk acknowledged that we prepaid for all six nights. we were subsequently charged again for all six nights. we complained and were told it would be taken care of of course it wasnt. we complained again and finally it was corrected only to be charged again. we had a rental car and the charges for the parking were confused as well. after speaking to two different managers all parking fees were removed. we were also promised a newspaper each day and we never received even the first one. the room was just okay. on the plus side the housekeeping staff was excellent. overall the hotel was really disappointing.',not_happy
id27533,' the hotel was very nice and the staff was friendly and helpful. the rooms were nice and it was a great value and convenient location. after reading other reviews i was originally concerned about the neighborhood so when i arrived i spoke to a police officer who was in the parking lot. he told me that charlotte has had problems with car break-ins all over the city and that the marriott had been pro-active in hiring security so that their customers would have no worries. after speaking with him i was put at ease and was definitely i chose to stay at this hotel.',happy
id27534,' i booked my room for thursday thru monday for the nyc marathon. finding a hotel was difficult because of hurrican sandy but i was happy i came across this one. i fly in late thursday night show up at the front desk and the lady told me the manager gave away my room to someone who offered more money i look at the lobby and it turns out there are almost a dozen other stranded travelers with the same problem. after repeated attempts to the managers cell phone no avail. i ended up sleeping in the lobby along with a dozen other people!!!! you have been warned.',not_happy
id27535,' great location and clean room. the worst front office staff you can come across...no greeting no welcome...they stare at you as to say what are you doing here',happy
id27536,' i have tried for two days to get a hold of this hotel but only get a busy signal when i call. even sent an email regarding my stay and havent heard back. getting a little nervous that things are not ip and running. really hope the lack of response is not a direct relation to the service we will receive. realize hurricane sandy has shaken things up and assuming my family of - will still have a place to stay in two days!',happy
id27537,' hotel is in very industrial neighborhood near railroad tracks. there is a pool but did not go. room had carpet that was quite worn. safety latch on door was broken but the lock in the handle worked. the walls were paper thin and you could hear everything going on in rooms around ours. there was a noisy party in the parking lot that the front desk staff did nothing about. did not use the continental breakfast as were up early and left before it began--wanted to just get out of there. will not use this hotel ever again.',not_happy
id27538,' i cant even begin to describe how positive my experience with the colonnade hotel was. i am delighted to write this positive recommendation to anyone interested in an incredible experience at one of in my opinion boston is best hotels. our request for early check-in was graciously accomodated our room was beautiful and had an incredible view of the city. we were always greeted with warm greetings and every effort was made to ensure that our stay was more than we hoped for. you can not beat the service or quality for the value. i highly recommend the colonnade hotel to anyone interested in a perfectly located clean friendly and luxurious modern hotel!',happy
id27539,' excellent stay! we got a very nice room on the --th floor and it was perfect. staff was also very helpfull and very kind. would definetely recomend this hotel.',happy
id27540,' nice high end marriott on the bay. make sure you ask for a room with a view. i have stayed here twice and it makes a big difference whether you are facing the water or the office buildings. ironically i paid more the time i faced the office buildings... quick check in decent breakfast buffet with quick service. great location for walking to little italy. this part of baltimore is spectcular. i travel for business quite a bit and for some reason i could hear all the other bathrooms flushing toilets and water running. i am a heavy sleeper so that means it is realtively loud. bring some ear plugs just in case.',happy
id27541,' we just returned from a - night stay at the travelodge. i booked this trip after reading previous reviews here on tripadvisor and i have to say i was very pleased with the selection. located in a very quiet section of san francisco just steps away from the entrance to the presidio this hidden gem is the deal of the city. raymond niki and bruce are wonderful hosts and truly work hard to make you feel at home. there was no question too bothersome (believe me i asked my fair share). everyone was quick to help with directions restaurant recommendations and ideas for fun places to spend the day. we returned to the hotel in the early evening each day and made use of the offering of coffee tea and cookies. these were greatly enjoyed and appreciated after a full day of touring. the breakfast is not extensive but is just perfect to start the day. there are so many wonderful restaurants to try in sf that all we needed was a croissant cereal muffin or coffee to get us going. we caught a local bus just a block or so down the street to all locations for touring. this worked out perfectly for us. we found this hotel to be a great value. it was less than half the price of other hotels we looked at in union square. i have to say we treasured returning to a quiet location at the end of the day. book this hotel. you wont be sorry.',happy
id27542,' we stayed at the benjamin this past weekend. i have to say it is a really nice hotel but that is all i could describe it as-nice. the lobby area is quite small but decorated nicely. the rooms are huge-suites with large sitting rooms with sofa bed and desk flat screen tv and a large separate bedroom. the decor is nice and elegant but could use a little updating. the bathroom is tiny-very small sink area with toilet and shower-tub combo. there is also a small separate closet for luggage and clothes. the bed was really comfortable and the linens were very nice. there is a sleep menu that you can choose which type of pillow you would prefer-they had everything from foam to water filled to magnetic a body pillow and the typical down or feather pillows. you could order a silk sleep mask slippers and even a noise machine to drown out the city noise. there is also a small kitchenette with a refrigerator sink and microwave. we were given a room on the -rd floor which i normally wouldnt have wanted but we arrived around --am (we moved from another hotel that was sold out) and they had this room available for us. it was very noisy. i was so grateful for the early check-in that i didnt have the heart to ask for another room. we didnt have drink in the bar but it seemed to be a busy place later on in the evenings. we did eat breakfast one of the mornings and it was good. the national restaurant is a little like a diner with good food and lots of choices-no buffet though. we got an awesome deal on our room rate. we booked at the last minute (-- hrs in advance) and the rate was $--- a night not including breakfast. all in all the benjamin was a nice hotel but in my opinion not a great hotel there also seemed to be a lot of older people staying there it is a fairly quiet hotel. the w is across the street and we went there for drinks in the bar for a little more action. i would stay here again but it wouldnt be my first choice.',not_happy
id27543,' a huge hotel that was so busy but they still gave us a room early. very close to bart and union square. large rooms with nice amenities. it was noisy out the window but overall is really a - star hotel.',happy
id27544,' i stayed at this hotel with my husband and -- year old daughter. check -in was very quick and a porter took us and our luggage to the --th floor(not that we had much luggage as it was left in terminal - at heathrow only to be returned - weeks later) the view was ok not on the cathedral side but that was fine. the room was very well appointed and the beds were extremly comfortable. we were out most days so the hotel was really only used for sleeping in and we didnt eat in the resturants. it was very handy for the rockefellar centre saks -th ave tiffanys etc . we were there for - days and loved it . be wary of taxis back to the airport and ask the price before you get in .we paid $-- to get to newark and we are sure that was too much as the driver was asking us how much we had paid when we arrived but we pre-paid our transport in the uk and naivelly told him this. all told a great experience and would most definately go back to this hotel',happy
id27545,' my room was large pleasant and clean. the bed was very comfortable. the bathroom was enormous! (my sister is room wasnt nearly as large; there is variation in room sizes.) the room rate includes a simple breakfast with a variety of cereal bread bagels fruit rolls juices tea coffee etc. free cookies in the lobby in the afternoon! the neighborhood seemed safe. it is located near westwood in a mixed residential and commercial district not a fancy area. you can hear the nearby freeway if you open your windows but with the windows closed it is very quiet. access to the parking garage under the building is through a very narrow driveway so it is really hard to use the garage. but there is unrestricted on-street parking so it is really not a problem. front desk staff were friendly. this hotel is a great value!!!',happy
id27546,' we spent - nights at the palomar while visiting our son in dallas. everyone was friendly and helpful. the room service (bed turn down service etc. in the evenings). the appearance of the hotel is wonderful. rooms are a bit small but very nice. we enjoyed complementary wine in the evening and the outdoor pool and hot tub both are small but very nice and rarely anyone else using them. we would go out in the evening and enjoy the large chaise chairs and the cool evening breezes. we will stay here again the next time we visit dallas. great location next to shopping and restaurants.',happy
id27547,' its a nice hotel to stay its near everything metro restaurants time square broadway etc... the people working there are very helpful and friendly . the rooms are good size and include a fridge and micro oven the beds are comfortable and very clean .',happy
id27548,' fantastc hotel in a great location. the room was spacious modern and clean. wonderful shower. however the best attribute was the view of mid town manhattan. from our --th floor room we had postcard views of the empire state and chrysler buildings. the hotel also has a terrace on the --th floor where you can enjoy a late night drink or chat. it is located about a -- min walk from the world trade centre wall st and about -- mins from the ellis island ferry. you are also very close to little italy chinatown and greenwich village. there are a number of subway stops nearby which will take you uptown. good breakfast and unlike other places ive stayed in nyc there is no aggressive touting for tips. we paid less than $--- dollars for - of us which is a miracle in manhattan. the place is a gem.',happy
id27549,' my husband and i stayed at this hotel for five nights and we thought it was outstanding. plenty of shopping and restaurants nearby. we walked to chinatown (though it was a long walk) and drove to fisherman is wharf. the concierge was extremely helpful in planning our daytrip to sonoma. the airport is -- minutes away at most. we booked on expedia and couldnt have been more pleased with their advice as this hotel deserves its four-star status. wpuld absolutely stay there again.',happy
id27550,' we always love staying at marriott hotels worldwide and this was no exception. the hotel is centrally located on the waterfrontwith wonderful views. loved the room- marriott feather tops on mattresses clean and well appointed. only criticism was not enough towels were left and rooms were serviced so late in the day. concierge was helpful but most appreciated were the efforts of the bell staff and doormen who must field thousand of questions a day about directions. loved this hotel and would not hesitate to go there again.',happy
id27551,' i was passing through memphis and chose this location because it was close to the highway. i was very nervous after reading all of the negative reviews. parking was plenty and well lite. the employees did recommend parking in front of the lobby. i had no problems and a car full of belongs as i was in the process of moving. the rooms were very clean all updated furniture. the bed was terrific i could have slept for days it was so comfortable. the bathroom had been update and had great water pressure and nice towels. no smells or bugs-cockroaches noted as mentioned in other reviews. the closet door was broken but there was plenty of dresser space. the breakfast was great with a large variety of options to choose from. the hotel offered free wifii in your room.',happy
id27552,' i have been staying at the lenox hotel just about every other week for -- months. from stay number one to now they have been nothing short of amazing! what makes this place so special is the staff. everyone -from the doormen to the front desk staff to the bell service to housekeeping - truly understands what it means to make a guest feel welcome. the rooms are big and comfortable the ipod station is a great little touch and free water in the room fridge every night. the location is perfect with lots of great restaurants and shopping just outside the door. if you are a runner (or walker) it is so close to the charles river paths. dont forget to check out city bar right in the hotel lobby. it is the perfect place to start the evening and also has a wonderful staff.',happy
id27553,' they say that rooms are small in london hotels but this had to be one of the smallest rooms i have stayed at for a long time. i went with a friend and we had - double beds and just about enough room to walk around the bed. the bed was good though and the staff generously let us have a late check out and put a fridge in the room so we could keep drinks cold. fortunately we werent in the room much as the hotel was in such a great location that we were constantly out and about',not_happy
id27554,' first off i can say that the staff in the hotel were in general excellent always helpful and accommodating. my wife has stayed in many of the kimpton hotels for work and her general impression was that the hotel solemar was a little worn looking compared to other kimpton hotels the bathroom was large but very dark - the lighting was definitely not adequate sound proofing not great. the main gripe and the reason for the average rating - was that on the sunday night we called down to get room service a number of times but no one answered the phone we called reception who put us through to room service but once again no answer so we left a message. no one called back. this was --:--pm on a sunday evening my wife (being pregnant) wasnt feeling up to going out and we stayed in needless to say that this is not acceptable in a hotel of this quality. by the time we realized there was going to be no call back it was --:-- and anything we got would not have come up till after --pm... a little to late for dinner. i would imagine room service is a great way for a hotel to generate extra revenue so it is surprising with a $- service fee and --% gratuity tacked on that we never got a call back. anyway a disappointing end to an otherwise very enjoyable weekend. hotel pros - great great location rooms are of a decent size free wifi with intouch membership wine tasting at -pm. staff were personable and very helpful. hotel cons - dark bathrooms worn looking hotel gym is average some issues with noise - (but ear plugs were deployed) and no one manning room service very early on a sunday night.',not_happy
id27555,' i have attended two conferences here. the access to the airport is excellent. they have a free shuttle every -- minutes. it is primarily a business hotel catering to the airport. the rooms were in good condition and the service was good. there is an italian restaurant and a coffee shop on the ground floor. the coffee shop claims to be using starbucks coffee. i did not find it to be as good. rather almost as good for a little more money. the italian was ok and i would eat at either restaurant again it i was staying there although i would not travel there to eat. it you are traveling on the cheap or craving fast food there is some a block away. i guess many lax travelers have no car so the two restaurants play mostly to a captive audience. staff at the hotel was pleasant efficient and helpful. reservations were handled efficiently. i expect to stay there again as i travel for work through lax occasionally.',happy
id27556,' took a group. rooms were in bad need of renovation. one room - had soap the first day didnt get anymore ( stayed - nights) one room towel just disintrigated. one room tv broken- didnt get a replacement for - days. most rooms did not have microwave or refrigerator. front desk personnel were very pleasant.',not_happy
id27557,' we stayed at this hotel waiting to board a cruise ship because it was the closest to the port. we were so pleased with everything at this hotel that we will recommend it to all of our friends who are crusing out of jacksonville. the hotel is a small clean hotel but what makes it exceptional is the staff! they were all terrific! each one of them made us feel at home. i dont remember all of the staff members names but i would like to mention a few. paul christy harold frankie sabrina and all the others that were there this weekend thank you so much for all you did! elaine arrowood',happy
id27558,' definitely not what i expected rooms are small and cramped bathroom was not cleaned very well as there was some gross hair balls on floor and scum-filth on tile floor in bathroom. if you want wifi for business forget it! unless you want to pay $--.-- per day to use something that should be a free….it’s not the money but the principle of cheapness! staff was actually very courteous and nice at the bost park plaza and beds were comfortable and plush. i checked out and went to seaport hotel and i am so happy i switched. they had very clean rooms incredibly comfortable beds free wifi awesome location and great atmosphere. if you actually read this take my word for it and pass on boston park plaza unless your a history buff and want to stay just so you can say you stayed there.',not_happy
id27559,' staff was great food was great and location great!',happy
id27560,' my husband two dtrs and i stayed here for - nights . the hotel is stylish but its position is rather suspect as adjoining the tenderloin consequently it was often a battle to walk from union square to the lobby door at night without being approached by homelessdruggies drunks itinerant folk etc. a reality check for the kids but all rather depressing after a while . we booked a double double room on a high floor which was quiet and very clean and well furnished but as stated by previous reviewers very small. once our - cases were brought it there was hardly room to get around the beds. the bathroom had insufficient storage - shelving for a mum and - dtrs !! there is a bar- restaurant attached which does great cocktails but this was not very well publicized by reception staff who were polite but not that helpful. my husband left his credit card in a nearby atm just before we checked out. when he went to pay he realised and had to use my card . he explained to staff what had happened and then spent -- mins trying to get through to cc company in uk on his mobile to cancel the card he was very stressed as the calls were being frequently cut off. the reception staff did nothing to help did not offer him the use of their phone or a private room as he had checked out. leaving him to call from a very public lobby area.their attitude seemed to be that the bill was paid so job done very dissappointing service very impersonal overall it sullied our view of the place which we thought was slightly overpriced anyway for a boutique hotel .',not_happy
id27561,' we had a beautiful stay at the holiday inn. they were very accommodating and looked after us well. we were going to a seahawks game and they hooked us up with transport straight away - rather than us getting ripped of by a taxi! the room was clean and well appointed. i read some other reviews that complained about road and siren noise - then dont stay in a city - stay on a freakin farm.',happy
id27562,' we stayed one night and left are car parked there for - days. we flew out of bwi. the hotel was clean and comfortable. the bathrooms are small but very clean. they had breakfast that was set up at -:-- am just juice tea coffee etc. muffins cereal toast etc excellent fresh fruit. we was with that. the only thing was we had to stand in line to check in for at least -- minutes. the shuttle runs every -- minutes it worked out fine for going and coming back. i will defintely stay there again if i was flying out of bwi.',happy
id27563,' the top floor restaurant was v. special delicious food and great service. we even spotted a celebrity in the bar!',happy
id27564,' we stayed at the sofitel over labor day weekend arriving on friday sep -. the doorman immediately ran out to greet our cab and held an umbrella over us to shield us from the driving rain. he returned to the cab to fetch our luggage and waited in the lobby with our bags until we had completed check-in. check-in was handled in less than one minute. i gave the front desk clerk my name and credit card. she imprinted the card and handed me the check-in packet with the keys. when i made the reservation the reservation agent asked me what time we would be arriving and the hotel had everything ready for us at that time. excellent service! i highly recommend that you sign up on the sofitel website for their privilege card in advance of your stay. because we had the card we received a voucher for a free drink in the bar a complementary late check-out (- pm) and a lovely small gift of chocolates was waiting for us in our room. the doorman escorted us to our room brought in our luggage (no calling down to have the bags brought up!) and then offered to get us some ice. i travel frequently and i have not had such personalized service upon check-in in a great while. the room was beautiful and very comfortable. a word of caution - the hotel has less than -- double bedded rooms. if you require one of these rather than a king-sized bed you need to contact the hotel directly so that they can allocate one to you. we enjoyed cocktails in the bar and complementary coffee service there the next morning. we only used the restaurant for breakfast but it was elegant and the food was delicious. the service throughout our stay was wonderful yet i never sensed anyone had their hand out for a tip. service location and comfort were superb. it is clear why this hotel has such a high rating by travelers.',happy
id27565,' i had a delightful stay at this property in march ---- for business. the rooms were enormous and very clean. the water had to be shut off overnight while we were there for the purpose of roadwork but the hotel was very accommodating with supplying us bottles of water.',happy
id27566,' great location for a group of friends to stay maybe not good for a young family are there are a lot of homeless people hanging around outside. right across from the beach and didnt feel unsafe short walk to santa monica. rooms are a good size although not all come with fridges so you should request this. wifi is only $- a day.',happy
id27567,' it seems that i am on a run of very bad hotel luck. the last time i used priceline in san francisco i got to stay in the beautiful new hilton in the financial district. since then priceline has dropped me into some real dumps and the executive hotel vintage court takes the cake. for $--- a night ($- a night more than i would have had to pay if i booked directly) priceline put me in this fleabag and that is the last straw. i wont use either priceline or stay at the executive hotel vintage court again. where to start. rooms very small very dirty very old. the tv didnt work. the heat didnt work. the walls were paper thin and i could hear the guy in the next room using the bathroom among other unpleasant bodily functions. the location is actually good. two blocks up from union square right off bush and powell. other than that i cant think of a single positive thing to say about this hotel. you have to pay to park you have to pay for a slow internet connection and there is a good chance youll have to pay for a room that will make you wish youd stayed just about anywhere else.',not_happy
id27568,' we were booked in a high-price san diego hotel which was unsatisfactory so we moved to this sheraton on short notice. (many hotels in san diego were fully booked at this time). i had made an error in the internet booking but the staff helped us out found us a good room on the --th floor and made us feel welcome. the room was a bit small but had a lovely view was clean modern and comfortable. the breakfast was excellent the staff friendly and helpful. although not in the centre of things the location is excellent for all sorts of reasons. we would definitely consider staying here again.',happy
id27569,' have been to many westins and this was not quite like most westins. i was upgraded because of my spg gold but i missed what the upgrade was. the view of downtown was wonderful and the locations is very convenient to the convention center. the room was small and routine not with the usual westin modern decor. the bathroom was among the smallest i have seen in any hotel - you had to close the door to get to the shower. the pool was closed and there was no jacuzzi. this location does not do the westin unwind. minibar and phone outrageously overpriced. great for location but otherwise not worth it with other choices.',not_happy
id27570,' my daughter and i stayed here for - nights and had a great time. i booked this from the uk for an incredible $--- each inc taxes and breakfast. i had been staying at the marriott in san diego the previous week for a conference and this was a total contrast but we loved it. rooms had obviously been refurbished and everything was immaculate. great maid service every day helpful staff and totally close to the beach. only downside was that as other reviewers have said it can be noisy but we only had one bad night. for value for money this cannot be beaten. shop around on internet sites for best value i saved us $--- each by doing this elaine - uk',happy
id27571,' we stayed in the hotel metro for a week over christmas. we had stayed a number of times in another hotel - blocks away and we loved the area. the hotel metro suited our budget this time so we decided to change. the location is perfect with a subway station with lots of lines running through it at the end of the street and a number of other subway stations quite near. it is right beside all the shops along --th st and herald square and there is a shop selling bottles of water and magazines just beside it too which was great for bringing snacks up to the room. no one was there to bring our bags up the steps at the door which we were a little surprised by. there was no queue for check in and we were soon in the room. the room was fairly small but this wasnt surprising as it is new york and we had seen pics on tripadvisor. it was clean and had everything we needed. the shower was strong and the aircon worked well. a few things went wrong in the room during our stay but they werent a big deal. telephone handset wouldnt charge so you had to use it on speaker. tv reception was bad one of the days. light broke in the bathroom. we had to call someone up for each of these. also we never got enough towels. we did leave notes and ask at reception a few times but they always forgot again the next day. we enjoyed the free breakfast. it was great that you could just grab a juice and muffin on your way out in the morning. i made a few local calls in the room which i thought would be free but i was charge $- for each one as a placing fee which i thought was a little cheeky. never paid for these anywhere else. the maids cleaned the room beautifully each day and were always very smiley in the corridor. one of the nights the fire alarm went off. it turns out someone had pressed the alarm in a corridor which is something the hotel couldnt plan for. luckily it was resolved quickly. we used the concierge once he was extremely friendly and helpful. great service. some people have mentioned the noise in their reviews. we were in --- which faced onto the street but was at the back of the building so not directly. there was some general city noise but absolutely nothing which stopped us from sleeping. i mainly didnt notice it at all. i live in the suburb of a city for reference. overall we would definitely stay in this hotel again if we were looking again for something in this price range. we enjoyed our time here.',happy
id27572,' we originally had no intention of staying here but our favorite san francisco hotel was booked and we were able to secure a very good room rate so decided to give this soma hotel a try. overall we were pleased with our visit with a few reservations. this is an extremely large hotel near the moscone center so it is heavily utilized by conventioneers and tour groups. located less than a block from market street the westfield mall and near union square the area is extremely crowded and busy with traffic pedestrians and the inevitable san francisco street people. the hotel elevators and hallways are like a maze and rather confusing until you get your bearings. however our room was good sized clean and quiet despite the many guests staying over the weekend we were there. the maids were very helpful and accommodating to us. the front desk personnel were also helpful and attentive to all the guests even when the lobby was packed with people coming and going. our concierge dave was fantastic friendly and helpful full of great local dining information which we made excellent use of. i also noticed when the concierge line backed up other staff members immediately came up to offer help to the waiting guests. so despite the large size of the property crowded with guests in an extremely busy location the staff helped to make our stay very enjoyable. i would definitely consider the marriott marquis again if our preferred hotel is unavailable.',happy
id27573,' you can reach the affinia shelburne easily using the airtrain from jfk airport and the long island rail road! it takes about --min to penn station therefore a very quick and cheap way to get to manhattan! the hotel is very well located! grand central station -th ave. empire state building chrysler building are within a short walking distance! the hotel is newly renovated and the rooms are spacious trendy and very clean! the bed pillows and blanket are so comfy! they provide an lcd tv safe minibar cd player-radio hairdryer ... the rooftop is amazing as well as the view! you can find quite a few good restaurants delis and supermarkets on the same street! the staff is amazing (especially the doorman) and i would recommend this hotel to everybody staying in n.y. its really an insider tip in a quiet hood!!',happy
id27574,' i was at the hilton with my wife who is in a wheelchair and we found the property (and to be honest most of chicago) to be very unfriendly to the handicapped. the front entrance to michigan ave is not handicapped door equipped despite have two revolving doors and at least -- others. very disappointing for a hilton property where we paid about $---.-- a night to stay. if we were staying more than the - nights and the cancellation policy wasnt so poor.we would have switched to another hotel. the entrance doors are heavy and to close together to have a wheelchair between them so you cannot even open the double door entrances one at a time. as such my wife was hit twice in the face by the door despite having friends help to open the doors as the wind blowing made the doors so heavy people would lose their grip my wife travels independently throughout the nation approximately ------ nights a year for her employer and she would rate this property one of the worse in the nation just for the front entrance. other than the poor entrance the hotel itself is very grand and once inside is very nice to go back in time and enjoy the elegance of the common areas. we were on the --th floor which is their executive floor. unfortunately any embassy suite has better food and selections than what we were offered. poor quality wine was $-.-- a glass. in fact the last americann inn we stayed in park rapids mn had a better breakfast. of course you could order the two eggs hash browns bacon and toast with juice at the hotel restaurant for $--.-- for - people???? yes very spendy and not inspired in the least. of course for just under $---.-- a night you would expect free wi-fi internet but no that would be another $--.-- so i was glad i had my verizon card. i guess you can tell i was not impressed other than the old chicago feel the property had. anyone with a disability should think twice before even getting in the front door. it will make a difference in choosing a hilton property again. i almost forgot if you are not on the lakeside you can count on hearing the elevated train go by every - minutes like we did on the otherside of the property. it made a conference call very difficult.',not_happy
id27575,' my wife daughter and i stayed for one night in early april. free parking was great. the front desk representative was very nice welcoming and professional. he also arranged aquarium tickets for us. the complimentary bottle of wine at check-in was a sweet touch. the room was comfortable and wonderfully appointed. we werent aware that the hotel occupied only the first floor of the renovated warehouse (with condos on the top floors) but our harbor view room had a nice view. the room was located next to the boardwalk so it was a little disconcerting at first to have walkers and joggers pass right outside the window but there were solid wood accordian blinds for privacy. it didnt bother us after awhile. if you want more privacy choose the lovely garden side but we were told that double rooms were only available on the harbor side. the free breakfast was superb. the location at fells point is fantastic. if yu liketo walk or jog the boardwalk is great. the shops and restaurants in the area are varied and very good. we would stay there again.',happy
id27576,' stayed saturday -------. great location just a short walk from the lucas oil football stadium. also close to various bars etc. everyone we encountered was professional and courteous. it was a very clean and well appointed hotel as you would expect in this class of a hotel. workout room was well equipped and they also have a pool...but no hot tub however. has a nice lounge as well. we used the valet parking and had good service with that as well. our son left a couple pillows behind that he likes to travel with...they were at our doorstep today...sent fed ex. a great place to stay.',happy
id27577,' hollywood inn express north has less than -- rooms. it is pretty much motel- style with a small front desk office opened ----. i could smell indian curry at the front desk office as soon as i came in. there is only - receptionist at the reception who has actually lived and worked there. he spoke to me while eating indian food. he might have camera to monitor the motel in and out since i was told exactly who was with me in my room. it made me feel uncomfortable. followings are pros and cons from this motel. pros: clean room free outdoor parking small refrigerator in the room making it different than motels good and cheap thai food rigth across the street the homeless people around seemed to be peaceful and the area didnt seem to be unsafe. cons: everything was rundown the hair dryer didnt work properly the refrigerator and the ac made noise the curtain could not be closed properly when the ac was on the refrigerator took a whole night to cool a beer no internet service in the room while free internet service was mentioned in the ad. the front desk smelled indian food. the free breakfast at the front desk was served only from -:--am to -:--am and the receptionist rushed in as soon as possible to wrap everything up for himself. the room price was high for this kind of motel in this area - - nites for $--- with tax included. learning from this bad experience i would rather live in motel- next time for half price. i do not recommend this motel to anyone as i believe you will find better deals elsewhere with this price.',not_happy
id27578,' this hotel is tightly placed between a nightclub hotel spot another hotel a packed marina and the bay. while the rooms are clean and adequate the carpeting and sofas in the lobby-halls need to be replaced. the steady noise from the activity of helicopters and military ships in the bay along with the airport traffic and the adjacent nightclub is outside concerts makes sleeping and rest a bit challenging. the balconies are teeny the air-conditioning units noisy.',not_happy
id27579,' vacationing in ny. very clean and very quiet (--th floor). we had our two kids and there was plenty of room to unwind after a busy day of sightseeing. close to everything - walking distance to broadway times square and central park even with a - year old. i liked it because it was close to but not in the middle of everything - a more quiet location. staff was excellent and very helpful. john the concierge couldnt have been nicer and more informative. this was our first trip to ny and kind of last minute so we didnt really know how to go about getting around the city and john gave us excellent directions and advice. we would definitely stay here again.',happy
id27580,' nestled in the corner at the end of hotel circle sits a lovely landscaped large scale apartment style complex but inside it is true the rooms are small giving you the feeling that you know you paid for more. the walls are so thin you could hear the shower running next door and when the next door closes (or was that two doors down) you could hear it and feel the aftershock. the bed sagged in the middle but not enough to give me a bad back. most disappointing is no continental breakfast (restaurant on site). on the positive side the staff was pleasant and helpful and the room was clean. there are dozens of other hotels on the block and it would be worth your while to check them out first. for the price and quietness this was our worst best western.',not_happy
id27581,' i would just like to give a shout out to the two justins they never forget my name. no matter how long since my last visit. this time i was with my wife and we were celebrating -- years together and we got a nice bottle of white wine to start off our evening. the staff didnt have to do anything but it is typical of the service i have come to expect at this hotel. thank you.',happy
id27582,' the hilton garden inn airport in phoenix was ok but i stayed here just after staying at the hilton tapitio cliffs and this room was more expensive and not nearly as nice. the room itself was very nice but the bedding was not of the usual hilton quality and my room smelled like it had once been a a smoking room. the air conditioning system was also very loud and i ended up turning it off so i could go to sleep.',not_happy
id27583,' stayed thursday through sunday in august mainly for easy access to the rooftop bar. this place is waaay overrated as many others have said. the standard has no concept of customer service. none of the staff engender warm fuzzy feelings of being welcomed and wanted as a guest at this place. example of crappy service: my colleague and i forgot our toothbrushes so we asked for some at the front desk... nothing. so i called again... nothing. i called - more times... nothing. next day i return at night and finally there are two toothbrushes in the bathroom. worst part is each time i called the staff said theyd send them right away. liars!. i would stay at the wilshire grand or some other hotel nearby for half the price (through hotwire or priceline) and then just wait in line and pay the $-- cover if you are desperate to get up to the rooftop bar.',not_happy
id27584,' did a girls trip to memphis and nashville. stayed first at the peabody - it is a gorgeous old hotel. definitely fun to sit at the bar and watch the ducks march at - pm. the place is nice but the staff is definitely not five star quality. the employees dont seem to care much or go out of their way to help you. we placed a service call for our bathroom. the maintenance guy came by left a card that he would return to finish the job and was never seen again! bar tip - the drinks are cheaper in the corner bar than in the lobby. buy your drink in the corner bar and walk the -- steps to the lobby area and save yourself some cash! and room service is very very very slow. ok to stay once for the experience - but nothing extraordinary....then we moved onto the hermitage hotel in nashville and found heaven!!!!',not_happy
id27585,' we have stayed at this hotel several times in the past and have usually picked executive floor rooms which gives you admission to the lounge where breakfast drinks and presentations during the day can be had at some cost but considerable comfort and convenience. unfortunately we did find the lounge over crowded at times especially breakfast but overall it is good value especially if you use it during the day to have a break from shopping or business. however the prices seem to have increased enrmously yet they seem to have spent little on refurbishment recently. alternative floors in the tower part of the hotel (in which we stayed) have been modernised but we didnt know this and were given a somewhat tired traditional room(with peeling wallpaper) on --st floor. the only thing modern was the tv although the king size bed was very comfortable. the main complaint was the noise (a loud hum) which seemed to come from outside the the a-c system of an adjacent building this was very intrusive but the hotel had no other room available at check in and after the first night we gradually got used to the noise. the other problem is to get to the lounge from the tower rooms you have to change elevators on the -th floor which was a nuisance and i cant seem to recall this problem previously. we thought the staff were pleasant and will probably return but they could do with upgrading all the tower floor rooms including modernising the bathrooms which are really showing their age. they also need to watch their rates as with taxes they are becoming excessive which particularly affects non-business customers such as us.',not_happy
id27586,' my fiance and i recently returned from our stay at the dream downtown in nyc. i cant begin to express how amazing the hotel is or indeed how incredible the staff were. the location is perfect right around the corned from chelsea market and the best bars and restaurants in manhattan. the high line is just down the road with fantastic views and a slower more relaxing pace to the streets below. the hotel itself is a design wonder. a genuinely unique installation in amongst the crowded skyline. the pool and beach bar are a godsend especially as temperatures were pitching around ----- degrees centigrade mark while we were there. were planning our next trip out to new york already and having stayed elsewhere previously we wont be looking anywhere other than the dream downtown next time. i cant wait!',happy
id27587,' i was there for the past three nights for a business trip. i go to a lot of fancy hotels for work but am not into the whole luxury pampering scene. i didnt eat at any of the hotel restaurants either. nevertheless here are a few observations: the waterfront is fairly difficult to get to even for an intrepid walker and tourist like me. a footbridge at the back of the hotel property crosses the highway. lots of narrow walkways traffic and construction have to be negotiated to get to a reasonably pleasant section of the waterfront; starbucks and cvs which is all that passes for a retail corridor near the hotel close early on saturday and are not open on sunday; when i opened the sheer curtains on the windows one of the long rods on the bottom of the curtain fell out; the heavy fabric decorative wall hanging above my headboard was partially detached when i entered the room i restuck the sticky strip onto the bar that it was hanging on. in the middle of the night the whole thing fell down on me and it was pretty dusty across the top. i rolled it up and put it against the wall. the next day housekeeping reattached it and i didnt have any other incidents; no coffee in the room. finally as so many have observed it is a haul to get to the sites and neighborhoods with restaurants and shops. on the flip side it was a generally comfortable stay and a number of celebrities were at the hotel for the mlk memorial dedication. still it didnt seem to live up to the hype.',not_happy
id27588,' overall a very good hotel for business travelers. ive stayed in other hotels in the area and prefer either this hotel or the hilton garden inn nearby. the hotel can be a challenge to access because it is nestled back in the se corner of i---- and cleveland ave. that said the relative seclusion is nice and quiet. i arrived late and had the baked fish in the atrium grille that is open until --pm most nights. very good quality meal considering the time of night. the hotel rooms are well appointed with comfortable beds and reliable internet access. id definitely return.',happy
id27589,' i stayed at this property to be on site for a meeting. average property excellent location if you are looking for a place to stay and want to train it in to the city-just walk up stairs. if you drive as i did it is a bit of a nightmare to get to a place for valet parking. the hotel is a vertical hotel..ride the stairs or elevators. i think it is a below average hotel for a meeting-so much going on things get lost in the noise. dont eat here-poor quality and over priced. i ordered a sandwich-blt at the bar and it was poor quality at $--.-- but its ny and i was not shocked at the price. room was decent average good size and clean. as a hotel when traveling by train go for it...all of the good stuff in nyc is outside of the hotels anyway.',not_happy
id27590,' a friend and i stayed at the hotel palomar for the fourth of july weekend. the hotel was very nice. the location was amazing. we could walk almost anywhere. the room was very nicely appointed and the bed was sooo comfortable. eventhough the bathroom door did not close all the way it was still pretty private. my friend and i were not put off by the door. i really liked the sangria during the cocktail hour in the living room. but what i liked best about the palomar was the staff. they were soooo nice and accomodating from my boy d money at the door to the ladies at reception to my new friend greg in housekeeping and my other friend ricky. any questions or request we had were answered and fulfilled. they had us smiling and laughing the whole time. we really appreciated all the information they provided us with about where to go and what to do. when i come back to chicago i will definitely stay at the palomar again. i am sure there are other nice hotels in chicago but i am not sure if you would get the same level of friendliness and attentiveness from their staff. if you stay at the hotel and the doorman d is there tell him that g money sent you. lol.',happy
id27591,' great location! beside the one of the biggest and busiest mall in san diego. glad that hotel was nearby to catch a nap. you can spend - full days walking the other nearby outdoor malls. all the major stores you are looking for. hotel itself is great. very comfortable and large rooms. only peev is that there isnt wi-fi in the rooms. but there is free wi-fi in the lobby and the business centre has free internet access as well.',happy
id27592,' i recently visited this hampton inn on hacks cross road in memphis. do not stay here as this hotel is infected with bedbugs. i saw several bedbugs in a room and actually caught one in a cup and took it to the front desk. they were not surprised and were aware of the situation. avoid this hotel.',not_happy
id27593,' first of all let me start by saying that when i received my room confirmation they mention that the hotel will no longer be managed by joie de vivre starting july - ----. well knowing that it seems like they have already checked out.... my air conditioner did not work. i went to the front desk and they sent someone up to look at it. i was downstairs and - minutes later they came down and said when the technician went up it was working. i was at a wedding that night and when i returned the air conditioner was still not working. the room was hot like a sauna and because of the proximity to the freeway it was not an option to leave the balcony door open as it was too loud. i tossed and turned and sweat all night. it was a miserable experience. in the morning while checking out i advised the front desk staff again. they seemed disinterested and basically said oh were sorry . in addition the painting is terrible. the bathroom ceiling paint was peeling the bathroom door frame looks like it was slapped together by a crappy contractor. the top piece of the frame was off by - inches on either side and completely crooked. the furniture is nice but the tv is larger than the desk-table so it sits completely in front of the mirror in the room. the closet door had difficulty opening and closing and the bottom drawer where they hid the safe would unhinge and slam down on my toes every time i opened the closet door. id probably never stay here again. for $---+ a night id expect more. its right up against the freeway loud and if its no longer being managed by a supposed upscale company like joie de vivre i cant even imagine how bad it would be otherwise...',not_happy
id27594,' we got a room at the marriott through priceline for just a liitle over half of normal price. had a great view of times square. rooms were extremely nice and roomy. the service was superb ordered some drinks to be delivered to the room and they were brought poured displayed very nice. we stayed one night before a cruise approximately - days before the convention. never once had a problem with the elevators. would reccomend it very highly.',happy
id27595,' great location on the south end of the loop. no problem walking the mile for shopping plus it was a block from the theatre district where we caught a show. surrounded by fabulous restaurants and fun pubs. beside the locale the hotel staff was so helpful with both shopping and dining tips. the room was the best part. i had the best night is sleep ever in a hotel. first the bed and pillows were heavenly. the blackout curtains allowed us to sleep in after a fun night out on the town and the rooms were so quiet that i didnt hear any hallway or neighbor noises. we used the airport shuttle express service to and from the hotel for ease. definitely would stay here again.',happy
id27596,' our family stayed here weekend of --- thru --- for a family reunion. we had a suite in the san fernando tower on the --th floor and it was very nice no complaints at all. the a-c worked great and we werent bothered by outside or hallway noise. the hotel was very busy when we were there. there were lines for the breakfast and the evening kick back. it looked like alot of people were taking advantage of the kick back food not only there on the -nd floor but also taking back heaped plates to their rooms. we did take advantage of the breakfast but the kickback was just too hectic and crowded to enjoy. we enjoyed some time at the roof top pool and were surprised how few people there were up there. so you might check this out if you stay here. the elevators in the main building are terribly slow and crowded. they are tiny elevators to begin with so that doesnt help. to get the the san fernando tower you had to take the main elevator to the -th floor and then another elevator in the tower to our floor. we usually took the stairs when going down from the -th floor to the lobby so we wouldnt have to deal with the crowd and the wait for the elevator. when were were checking out we had to wait almost -- minutes and then finally took an elevator going up and then took it back down to the lobby. if you are a family with children this might be the place for you as it will definately help with your overall budget. but if you are adults travelling together you might want to check elsewhere to avoid some of the things i mentioned. the drury plaza doesnt have a bar or a restaurant on site as many of the other hotels do in the area. would i stay here again probably not.',not_happy
id27597,' i too was very concerned about the park plaza after reading the reviews. i stayed ---- for one nite and got the room thru hotwire for $---- an astounding amount but still cheaper than the other - star hotels offerred at regular price. i did call the hotel in advance and found out that the room hotwire booked was an economy room- after reading the reviews i knew that meant a closet so i very nicely asked if i could have a room with two double beds knowing that room would be somewhat larger. i also added it was my birthday. checking in was easy but finding a place to pull the car up was difficult at best. again i was very nice to the front desk clerk and again asked him to work his magic so we could have - dbl beds. the room to my relief was fine. not great not large but having - beds made a difference. there was hair on the toilet seat but i was so ecstatic not to be in an economy room i didnt care. there was a coffee maker in the room and a hair dryer. no counter space in the bathroom to speak of. we slept like rocks but also brought a small portable fan for white noise because i had read how thin the walls are-- which is true. the hotel has the original legal seafoods across the street and a mccormick and schmick and au bon pain right in it. location was fine. we enjoyed the fancy lobby but obviously the hotel is old. one night was fine; however i wouldnt want to stay any longer. in sum it is - star but i think you could do better with a newer - star hotel. based on the other reviews we got lucky with the room and being overly nice really does help with the front desk. the other reviews are right- i wouldnt stay here again. too many other choices.',not_happy
id27598,' plus: -. great location just steps from restaurants and shopping -. beautiful rooftop bar with spectacular views -. great restaurant in the hotel -. showers are big and modern -. beds are very very compfortable minus: -. rooftop bar staff all have attitudes and rarely smile (no joke) -. there is a two inch gap between your room door and the floor so late afternoon-early evening you can hear all types of noise in the hallways. to the hotels credit they keep the housekeeping staff pretty quiet during the morning hours so its not too bad. -. concierge doesnt have a clue. recommends places that were in about - years ago. if you want to get advice on new and fun places to hit just go up to the roof and talk to the locals (many of them have access to the bar with no membership but who cares). -. the hotel is starting to look warn out. this is a cool place and i would stay again (but only in the mid to upper $---s-night.......',happy
id27599,' recently stayed at the hotel buckminster with my son while looking at colleges in the area. it was a great experience. easy to make the reservation over the internet. the price was better than any other hotel i could find in boston. we arrived and parked in the hotel parking garage ($-- per night) and didnt even think about the car until we checked out - days later. front desk staff were very friendly and helpful. within minutes we were in our room unpacking. the room (- twins) was spacious had a big bathroom tv micro fridge and wifi. no complaints. the beds & pillows were nice and comfy. the breakfast was okay. the location is great. the kenmore sq t (green line) stop is a - min. walk away. from there you can get anywhere around the city. the hotel is surrounded by restaurants and - convenience stores. bu admissions is a - min. walk away. in - minutes you can stand on the riverside and get a gorgeous view of boston. who could ask for more?',happy
id27600,' chef eugene was a very nice person. i was very suprise when he appraoch my family and i on how our meal were prepared. the food fantastic and wouldnt have asked for anything better. if your undecided on what to eat id ask for chef eugene recomendation. thank you westin riverwalk for having such a great employee.',happy
id27601,' my stay at four points jax was my first--and very enjoyable. i am so grateful to carrie at the front desk who assisted me on a special request i had--she granted it cheerfully and without delay. great stay due to great service!',happy
id27602,' i stayed at the palace for the first time a few weeks ago and must say that i regret not having come here before. the rooms are far bigger than the ones in most other hotels in manhattan well equipped very quiet with comfortable beds couldnt find a flaw. the staff at the reception concierge desk or bar were very friendly and professional too will definitely come back next time im in ny.',happy
id27603,' stayed here because it was near concert venue. it was within walking distance which was awesome. clean rooms friendly staff short drive from the beacg overall a good value for the price.',not_happy
id27604,' i went to stay in san antonio to visit my husband who is stationed at ft. sam houston. i stayed for - nights - days. i had requested a room on any floor but the first. they put me on the first floor and in the handicapped room. the next morning i had bite marks on my arm that itched. i just shrugged it off. each morning i awoke with new bites. i switched rooms but it was too late. by the time i arrived home i had -- bites on my face arms and chest. i went to the doctor who told me it was bed bug bites. i asked for a refund and the chain told me this hotel is privately owned and they would have to take care of it. i received a letter yesterday offering to let me stay at their hotel again with a --% discount. gesh!! i will never stay at this hotel! ever! the thing that bothers me even more is that the bed bugs were in a handicapped room. what if that person had some sort of medical condition that impaired their healing?? it two weeks for the bites to completely go away on me and im healthy!!!',not_happy
id27605,' this was our third stay at this particular staybridge suites. we absolutely love it! the rooms are always clean and roomy the staff is very friendly and helpful and the food is good! we have - kids so suites are the way to go for our family right now. the beauty of staybridge is a daily hot breakfast and tues - thurs (i think... maybe fri?) they have dinner too! the location is slightly north of the attractions in san diego however it still only took us about ----- minutes to get to balboa park or sea world. legoland was about -- minutes away and la jolla beach was only -- minutes away. there is a great shopping plaza next door with really great restaurants (indian japanese greek thai mexican etc) a grocery store (fresh & easy) and a great wine shop (bevmo). target babies r us and many other larger stores are about - minutes drive away. i truly think it is a great location!',happy
id27606,' ive stayed at the milburn before and it is always been a mixed bag. here is what happened this time good and bad. milburn came through for us when our original plans fell through and we didnt have a place to stay. that is good. the radiators in their rooms always make noise interrupting sleep. youd think they could have done something about that by now--it is been that way for years. bathroom door kept locking on us locking us out. that is bad. milburn didnt have a person ready immediately to fix it. that is bad. this happened twice within -- hours--they didnt repair the door in between. that is really bad. the second time it took longer for the repair guy to show up than it did the first. frustrating to say the least. management refused to knock off any of the cost of the room. my wife and i felt that since we were denied full use of the room at times(the bathroom locking us out) that we should have gotten some money back. is that unreasonable? im not with our recent stay. there are many nice things about the milburn--location appearance courteous staff. but they need some improvements like making sure rooms are fully operational before letting people sleep in them. if wed had a child with us when the bathroom got locked up the milburn might have had a bigger mess to clean up than some paint chips.',happy
id27607,' we loved the great service we received. from our first phone calls with reservations to our drive up and greeting by the doorman to the concierge mailing our postcards for free--everyone we met was friendly and helpful. our room was very quiet; we slept wonderfully. the location was perfect. wed love to come back!',happy
id27608,' once again i was incredibly surprised by the awesomeness of this hotel and it is friendly staff. mr. paul kashman and his team outdid themselves this last time i stayed by being more than helpful in a very critical situation. kudos to the standard hotel high line. your service and accommodations are the top of all nyc hotels. keep on rockin!',happy
id27609,' rooms were clean. front desk staff and concierge jason were phenomenal. unfortunately the food and beverage needs work. experienced everything from inattentive staff to a collegue of mine finding glass in his food during our meal at our apca conference. nothing was handled properly in these situations and im very disappointed. i hope things turn around for this beautiful establishment.',not_happy
id27610,' my -th floor room had a balcony with a table and two chairs. it was large well appointed and very comfortable. this was a regular isingle room that i booked via the internet - not a special club room or a suite. the staff was crisply friendly. it is a bit of a hike (--- mile) to either the dupont circle or the foggy bottom metro if you are carrying your own bag - but otherwise this is a perfect place to stay in dc. surprisingly good hotel for the price. i would certainly stay here again.',happy
id27611,' very unique hampton inn in an excellent location. close enough to walk to the field museum & shedd aquarium and then you can walk in the opposite direction to the willis tower. the room overall was great and on par with all the other nicer hampton inns ive stayed at. one thing to note that even on the weekend breakfast started way earlier but did end around --am so breakfast was available to all. no complaints minus the slowness of the elevators (to be expected in a historic building). all in all fantastic hotel in a fantastic location.',happy
id27612,' maybe by the time you read this the rooms will have been renovated but when i was there may --may - ---- the room i was in was old and although it was clean it appeared dingy because of its age. it also smelled very bad. and the most serious problem was the walls are as thin as paper and water running and toilets flushing in other rooms are louder than if in your own room. the lobby is nice and the breakfast was good. but if youre planning on spending any time in your room choose another hotel.',not_happy
id27613,' we stayed here over a long weekend and the hotel was fine. it was convenient to have so many restaurants and stores close by and it was very easy on-off from i---. the room was clean the bed was comfortable and the price was right. we would stay here again.',happy
id27614,' i stayed here last winter (late january ----) on business in one of the top floor rooms with a full-on view of the white house. i have to say the view was stunning and the room was very pretty. however something was wrong with the heating in my room and it was about -- degrees. it was really unbearable. they sent up an engineer to fix it but it made no difference. i ended up having to sleep with the window open in the dead of winter -- not a very relaxing way to end a long day of meetings.',not_happy
id27615,' recently i stayed at the seaport hotel in boston for a professional conference. i was very impressed by the attentive customer service received at this hotel inlcuding the front desk personnel the excellent conceirge staff room service bar waitstaff and bellmen. incredibly they said they would not accept tips. this hotel is near excellet restaurants has a view of the harbor and is within minutes of any boston attractive you might want to visit.',happy
id27616,' we stayed here for - nights and enjoyed our stay very much. the room was spacious (not a typical tiny --star american hotel room) very clean and very well furnished. illustrations on the walls colors details - all is simple but have a clear touch of taste. hotel located in japantown so the neighborhood is just great - you have food markets general stores and cafes-restaurants in a close vicinity. there is a good parking ($---day) located on a basement floor. the staff was very friendly and helpful. it could be a bit pricey (weve got - nights for $--- per night but price could vary up to $---) but i would recommend it to all my friends.',happy
id27617,' our - day stay in mid october was terrific! great union sq location friendly + helpful staff. the rooms were spacious clean with comfortable king bed. bathroom was well equipped with aveda products. the breakfast was basic but very good. we arrived early ---- but were able to check into our room no problem. recommend higher floor rooms on bush st. we got a very good rate with aaa discount through the hotel website. i would strongly recommend this hotel and will stay here again when we return to sf. we took the bart from sfo for $-.-- one way got off at powell st station and walked (w-roller bags) to the hotel. we very easily used bart; buses; trolley; ferries to get around bay area during our stay. we traveled to concord; marin larkspur; tiburon golden gate park etc via public transportation. parking is expensive and a car is not necessary. also recommend renting a bike (blazing saddles - near fishermans wharf) and ride through marina district presidio over golden gate bridge through sausilito-tiburon and take a ferry back from sausilito or tiburon ride back to start. restaurant-bar recommendations - the nanking citizen thai tommaso is tosca enrico is',happy
id27618,' beautiful hotel. excellent service. very good location. one negative-would have appreciated a better option for self parking. that being said valet service was always excellent.',happy
id27619,' i stayed - nights in june. i visit new york --- times per month on business and try to find nice hotels at reasonable prices; not always easy. this hotel has the largest rooms that i have stayed in and overall a very good experience. yes the elevators are a little slow and the decor is very -- is but the hotel is clean well maintained and the service is good. nice comfortable bed good linens and amenities and plenty of space to work in the room. an adequate gym but huge indoor pool a rarity in ny. yes like other reviewers i agree the views are among the best in ny. the location is actually very good on a very quiet street but a short walk to anywhere in midtown. awesome chinese restaurant across the street and had harry belafonte at the next table. nice little -- hour deli next door for early morning coffee or late night dessert.',happy
id27620,' i stayed at this property for -- nights on a business trip. upon arrival i was greeted by lashawn at the front desk. she was extremely helpful and knowledgeable of the property and the surrounding area. during my stay she would always go out of her way to find out how i was doing and even remembered my name throughout the stay. i was in an oversized room which overlooked the market center. the room was clean bathroom was adequate and there was a desk with complementary internet connection. (there is also a small business center next to the lobby) there was always plenty of room to move around even when i had everything spread out. there is a pool and spa towards the rear of the property. it was never very crowded. the hotel supplied beach towels. this property also had a restaurant on the main floor off of the lobby in the large atrium. the food was good and reasonably priced but the service at night was very slow. it seems that they were always short handed during the evening dinner hours and could not handle the restaurant being only --- full. i had the buffet breakfast in the morning which included omelets and never experienced a problem with the service. finally this hotel also had a free shuttle service within a - mile radius and to dallas love field. i used the service a number of occasions and the drivers were always very courteous and willing to accommodate. all in all this is a very nice property. i would stay here next time i was in the dallas area but would probably skip dinner at the hotel.',happy
id27621,' got this through priceline for $--. i sure wouldnt pay list price. it is a good location and because of the security features it feels safe. now for the hotel. it is really run down and it calls itself holiday inn select! bed was good but holes in the bathroom walls dated fixtures wobbly toilet bathtub needed replacing etc. you dont get breakfast here but there are plenty of places to eat nearby. this is the third time ive gotten this through priceline and they rate it a - --- star hotel. it really isnt but at $-- what the heck. im gonna say i recommend his hotel but only if you get a really good deal.',not_happy
id27622,' my company set me up at this centrally located hotel. the location is the only thing i can recommend about this property. the lobby is not welcoming and seems dark and dank in my opinion. it needs light and air freshening. when i arrived they told me i was upgraded - too bad that meant a room in the basement. do not agree to a room on the first floor. it is in the basement with windows by the ceilings. to get there you take a slow and small elevator to a dark hallway with whirring appliances in the hall outlets. guessing they are mechanisms to get rid of the moisture causing the damp feeling and damp smell. the room was dark and small - how was this an upgrade? the bed was fine for the night and the bathroom was good sized and clean. but i would not stay here again - for more than $--- a night i thought it was a tired and unappealing place. i just love the willard and would definitely recommend that in the stead of this place.',not_happy
id27623,' on-line the place looked great and prices reasonable considering it is right on the beach. but when you are on scene it is a different story. first the area is not for families that are not going to bar hop and get tattoos. the homeless were everywhere and the traffic noise of garbage trucks and harleys were enough to close all the doors defeating the goal of seaside waves and cool breezes. the view was the only plus you had unobstructed veiws and the sand was -- ft away. the courtyard is cute and lit up at night a nice oasis in the middle of alot of humanity. the bathroom was comical cause you could actually knock yourself out if you sat down on the toilet without a last minute head bob to avoid the sink! it was so close you could rest your chin on it! the last item was that our luggage was missing --minutes into our stay! i found it with the cleaning crew downstairs! they had no answers and the front desk guy had no clue what to do! if i was -- with my college buddies wanting to party all nite and pay ---bucks a nite then it would be worth it i could sit in the bathroom with my chin on the sink after a hard nite!',not_happy
id27624,' my husband and i first stayed at the un plaza back in ---- (we were living in nyc at the time and wanted a weekend getaway ) and have returned countless times since then. now that we have two kids in tow we appreciate the relatively spacious rooms the fun skyline views and the swimming pool more than ever. yes the decor could use some upgrading-updating and the rooms themselves are fairly standard issue but trust me standard issue is larger than most of what youll find elsewhere in manhattan at this price point. we have stayed in many many many postage stamp sized rooms for what youll pay here. while it is true you dont visit nyc to hang out in the hotel room with four of us sharing the room it helps to have the space. many of the staff have been around for years and have always been kind and helpful to us. i find the location very convenient and generally quiet. in the wake of ---- and given the proximity to the un security has been increased quite a bit which at times can be disconcerting. dont bother with the hotel restaurant -- it is dark and feels like a cave to me. well be back next time were in the city!',happy
id27625,' the amerisuites-hyatt place is great! i highly recommend it. it is very modern and new. the room is kind of small though but they have -- inch plasma tvs nice decor and the bed is extremely comfortable. feels like sleeping on a cloud. i really enjoyed my stay here. the only thing we didnt have a phone book in our room and i also think they should add one more phone to the sitting desk when you first walk in. they were still going through renovations when i got there and it still was really nice.',happy
id27626,' i stayed at the homewood suites austin south for one night during sxsw ---- prior to moving to a downtown hotel. check in was quick and easy. the person at the front desk was very friendly (as were all of the employees i dealt with). the room was spacious well appointed and very clean. - tvs comfortable bed and sleeper sofa. this hotel has both an included continental breakfast and a complimentary evening light meal with included beer and wine. we took advantage of both of these and found everything to be very tasty with plenty of choice. it was a very good stay. if i am in austin again i would definitely consider staying here again.',happy
id27627,' well we got the knickerbocker at a bargain price but i would have paid the full price it was that nice. it was really distictive with lovely features throughout unlike all those cookie-cutter hotels. staff were lovely and helpful. the martini bar has a lovely atmosphere and the crystal ballroom is outstanding! expensive though...$-- for a martini!! the restaraunt in the hotel looked nice but was shockingly expensive for rather standard food. it is right on the corner of michigan ave (magnificent mile) and only a stones throw away from bloomingdales louis vuitton gucci max mara...endless! no views to mention though but what can you expect in an innercity hotel. only problem we had was when we called the front desk to ask if there would be any charges for using a prepaid phone card to call the uk from the hotel room. they said no but the sad truth was that there was. $-.-- everytime you call out even when using a card. little shock as we were checking out but other than that it is a great hotel in a fab location close to everything you could want. i would pay the full price for this hotel but if you can get it cheaper really makes you feel like you got a great bargain! =)',happy
id27628,' i stayed here with my sister on the -nd september until --th (so sad it was soo short boo hoo) and we stayed here and we had an amazing time! we were dropped off by coach from port authority terminal and decided to walk to yotel and stupidly went the longest way ever only to realise that yotel is situated less than -- minutes from there! when we arrived all hot and tired we were pleasantly surprised by the kind and attentive staff who greeted us when we entered helped us with checking in and carried our bags. he gave us lots of useful advice and was overall very very helpful. the room is although small were still very very clean neat and was very modern. my sister and i are such clean freaks and we were delighted to see that everything was clean! we werent really affected by the room size everything seemed to fit in the room. the location was also very very pefect- -- minutes from everything all the diners and dunkin donuts were close and even better if you wanna grab some snacks drinks or toiletries there is a pharmacy across the road. the subway also wasnt very far away. we felt very safe in the hotel and would definitely come here again. the only thing id criticise is the complimentary breakfast which only consists of a muffin and tea-coffee. im a bit of a fatty and like my breakfast but im glad yotel put all of their energy into the rooms and the staff and the brilliant atmosphere than the breakfast so we usually went out for food to some fab diners! definitely would stay here if youre like us looking for somewhere clean reasonably priced attentive staff and a fab location!',happy
id27629,' of all the hotels in san francisco to put my elderly mother up for her bucket list wish to visit san francisco i picked the westin because of reputation and the views. man oh man talk about murphy is law. i cant think of one day that went right. from the broken fridge to the wrong room not to mention the view of the bay i was supposed to get turned into a view of the back of a bldg. to not getting the breakfast vouchers and then being charged. i didnt even have a car but was charged for parking. the hotel itself is nice the location - eehhh but they do not have their act together. stay somewhere else even if they do accept pets.',not_happy
id27630,' my husband chose this hotel for it is history and location. he got it right! this hotel is so beautiful!! the lobby was gorgeous at christmas time and everything was perfect... from the meals to the room service to the bed (oh...the bed! heavenly!) i dont think ive ever slept in such a wonderful bed. this stay has made me a loyal fairmont customer and i seek out their hotels wherever we travel now. i highly recommend staying here. it was the last stop on our - week vacation from hawaii and this hotel was the best of all four hotels that we visited. loved san francisco and our stay at the fairmont. dont think about it....just book it. you wont be sorry.',happy
id27631,' stayed for a week in family suite. rooms need updating and could be cleaner. bathroom small for a suite. reception staff not that friendly. delay in getting room (even after check in time) which was annoying after long journey and had to remove items belonging to previous guests. not nice! pressed-ironed sheets would be nice',not_happy
id27632,' i planned a meeting for --- ppl at the renaissance baltimore in april ---- and i couldnt have been more pleased. from my very first call to the hotel through every last detail everything was perfect. the sleeping rooms were clean and comfortable the view was breathtaking. directly across from the inner harbour. this was my first time to baltimore and it was such an exceptionally postive experience i would go back again without hesitation.',happy
id27633,' we needed a hotel to stay until our cruise shop left on the weekend and i liked the marriott location in the gaslight district. when we checked in the staff was very accomodating offering advice on places to eat and streets to check out. we were impressed with the staff. then we checked into the room and was very impressed. very nice. just recently remodeled marble bathroom nice fixtures. tv was large and nice. desk had outlets for laptop computer. bed was heavenly. very comfortable. they even allowed us a late checkout because our cruiseship didnt allow us to board until -pm. we would definitely stay there again!',happy
id27634,' i stayed here when i had to come into sfo for a last minute trip. hotel kabuki was --- the price of what i had normally spent on a sfo hotel and they had a room so i gave them a try. i really liked it and plan on staying here again the next time im in town. great staff nice lobby and they have a beautiful traditional japanese garden. the rooms are slightly shabby but it is blocks away from the fillmore section of town with great music restaurants (including spqr) and lots of little shops. very nyc soho like. but like i said it is slightly shabby – not dirty just not - star. if you want luxury spa tourist focused etc.. then you should stay at an expensive hotel in union square.',not_happy
id27635,' my husband and i spent nearly a week in nyc with our - month old son. raymond organised a crib for our room transportation with a child seat to and from the airport and gave helpful hints for getting around nyc with an infant. the rooms were clean with free wi-fi and the free cheese and wine in the evening was pleasant. the breakfast girls were fabulous with our son bending over backwards to set up the highchair bring him cheerios and greeted him eagerly each morning. our son loved the attention. all these things makes travelling with an infant not only easy but pleasurable. only one flaw which is part of travelling to nyc with accommodation booked in the middle of times square...a building next was being demolished all night long with excessive noise-banging-clunking ect. nothing ear plugs didnt take care of and it really defined ny as the city that never sleeps for us! thank-you casablanca.',happy
id27636,' wow - what a bargain!! booked this for the night before our departure at the incredible rate of $-- on priceline (via bid) and couldnt have been happier with the location the room or the common areas if id paid three times that. we had a king room on the --th floor. it was nicely & recently decorated and offered a comfortable bed with loads of pillows (both feather and poly) quality bath products and good soundproofing. did i mention the huge picture window from which you have a birds-eye view of planes landing at lax? this was ideal for keeping hubby occupied while i took my time getting ready for dinner! we didnt have dinner at the hotel but did enjoy a few drinks at the penthouse bar which also had an amazing view of the runways at lax. the drinks and service were both fine although certainly nothing special and the prices were average for a hotel bar. we had a quick bite at the lobby lounge before our morning flight and this is where we experienced the only flaw in our stay; my chocolate croissant was stale :-( fortunately my hubby is cinnamon bun was fresh and we shared that while enjoying our starbucks coffee. while this wasnt a hyatt or an intercontinental it certainly exceeded my expectations of a radisson with nice updates a great location and a few nice perks. i wouldnt hesitate to recommend this hotel to a friend.',happy
id27637,' i checked out this hotel while staying at another a few blocks away. i had heard about it is film theme and theater where they show movies set in san francisco. i was very pleased to discover it was much closer to the cable car end than i had thought it to be. the desk staff were very friendly and helpful - answering all my questions. i did read the earlier reviews and think i should let folks know all the hotels in this area of the city that i have stayed at seem to have some street noise and homeless people as you walk to and from the hotel. that is the way it is here. i love the location for the most part - when i am out sight seeing. though i am a bit more cautious when it gets dark.',happy
id27638,' we stayed at the embassy suites convention center for a week in mid-october. our room was clean and nice the beds were comfortable. the breakfast was okay saved us some money but basically buffet type food. the evening drinks and social time were a great plus and we met new people and were able to save money on our alcohol and drinks and munchies. the price is high but all of dc is and last year we had stayed at the crystal city embassy suites to attend a conference at the renassaince (same this year) and this year was great because our location was wonderful and we only had to walk a block. for our money the convience of a close location and an extra hours sleep in the morning made up for the price.',happy
id27639,' we stayed here for four nights when we drew up outside it was just a door way in a busy street but when you get in side its lovely. a lady called kate checked us in and gave all the information we needed she even one night phoned through a takeaway pizza order for us as our mobile didnt work! our room was very comfortable with two double beds tv and shower room. only little thing it would have been nice to have coffee making facilities in the room. we were located in italian quarter so lots of great italian restaurants. not far from china town either which is worth a wonder. we found a fantastic cafe for breakfast called pats cafe it has a bright yellow front. and is located in taylor street. found it on our first morning we were jet lagged and starving food and service were excellent and the coffee kept comming! kept us going till the evening! not far to pier -- but we recommend going in the morning its quiet but a little tacky and go and see alcatraz its brilliant book tickets before you go we went -am boat and its quieter. all in all we loved the hotel we would definately recommed it to friends.',happy
id27640,' stayed here for july -th weekend ----. hotel is - story building conveniently located right by fisherman is wharf. at check-in they placed me in -th floor king bed room. decor is colorful and fun. room included a -- inch lcd tv and even offered a few hd channels. parking was expensive at $---night but that is pretty standard in cities like san francisco. we were able to walk a couple blocks to get to fisherman is wharf - a great area to stroll around and browse the various seafood shops and views off the piers. we were able to get to chinatown with a -- minute walk. the two things i loved about this hotel - the breakfast buffet and the outdoor firepits. outside there are several semi-private sitting areas each of which included a firepit. we bought a bottle of wine and just chilled outside a fantastic and cozy way to finish off the night. the next morning the breakfast buffet was pleasantly surprising. they offered small personal frypans with cooked veggie omelettes and home fries. my gf got a strawberry yogurt parfait while i was scooping up the salmon lox with capers. there was plenty of the standard continental fare in addition to the fresh mixed fruits. we had two complimentary passes but i saw from the menu it was rather expensive at $--+ per person. i would recommend based on value location and the firepits!',happy
id27641,' the use of the dewey decimal system is fun and provided a clue as to the perfect stay that we were to have at this terrific hotel during a recent trip to new york. well situated excellent amenities and exceptional staff are hallmarks! we will return!',happy
id27642,' i like the la quinta inns because they are conveniently located usually just off freeway which i love when i am crossing the country. wireless in all rooms is a big +. the staff are really helpful and breakfast is good with an assortment of bagels bread pastries cereals hot chocolate coffe and fruit. very with them.',happy
id27643,' the second shift woman on staff made sure my stay was great. any problems i had or would have had she addressed. the third shift staff guy was totally not pleasing. but due to her good cheer and ability to explain my stay made the entire weekend a pleasurable one. i will stay again in the future. i will just stay away or make sure i dont need anything after midnight till - am.',happy
id27644,' this is a great hotel for the price: clean cool renovated building friendly staff decent (& free!) continental breakfast. more taste of the city than the family - large tourist groups times square hotel experience. our room was a corner so we had - windows of sunshine and a view of the neighborhood streets. tip: expedia charged more than the ramada website (weekdays $--) tip: if there is - thing this hotel could improve it is the towels. if you need fluffy thick towels to dry your hair bring one of your own. if you dont care dont worry it is fine. transportation: cabs always available. take healthy walks to union square or times square - train is close by or further up is grand central station. take the m----m----m--- bus down to the lower east side.',happy
id27645,' this la quinta looks like a super - or motel -. i was expecting a regular la quinta. i flew into phoenix and arrived via public transport. the front desk very helpful and friendly. had requested nonsmoking ground floor. i was informed that there are no nonsmoking on the ground floor. asked the check-in clerk if they were sure whereupon she looked further and found a room. big mistake it reeked of smoke a young man came in and sprayed placed a fan and some dissipated. the following morning at my business meeting i reeked of smoke very embarrassing. this hotel is adjacent to i--- and they have a contract with a trucking company. i inquired about the hotel van and was informed that it was used only to collect truck drivers from the trucking company. i was there for three days. internet worked fine. local bus service less than --- yards from the hotel.',not_happy
id27646,' i upgraded for $-- a day upon arrival and the room was huge bigger than some of the apartments ive had. it had a huge bedroom with lots of closets a kitchenette and a separate tv room with a pull-out couch. so if i were traveling with a family on a budget i would have been happy about a low-cost ah suite. however calling it a suite is purely a distinction of space and not atmosphere or quality: the room looked like it had been cheaply redecorated once a decade and unfortunate bits of from each period still remained: it reminded me of a closet that had gradually become a dumping ground for all sorts of things that people forget about and never want to use again. but even the poor decorating wouldnt have bothered me that much but the room itself was falling apart. the rug was musty and stained the fridge froze anything i put in it no matter how i adjusted the temperature the bathroom door handle needed a safecracker is skill to open the bed had a huge permanent indent on one side the coffee maker didnt work...and so on. the worst though was when i sat down on the couch for the first time and it was very wet with what i didnt even want to speculate. also although im used to some hotels gouging their guests by charging a per day fee for wireless this place went a step further by charging a per device fee for wireless. perhaps this happens in other places but i havent heard about that before. the hotel is in a nice area though and the front desk staff were friendly and helpful: mis-charging me for things i didnt order would have been another complaint but the front desk staff was very professional and courteous in fixing that. overall a disappointment because i wanted to find a place to suggest to friends with kids visiting the city. other reviewers seemed to enjoy their experience here more than i did so perhaps i just had the misfortune of getting a declining room during an off week.',not_happy
id27647,' im a big fan of the w but given the other reviews on tripadvisor i was prepared for a less than w experience. even then i was still disappointed. pros: great location and very friendly staff. cons: the hotel room was old and very dusty. the bathroom was not well ventilated. be careful of breakfast and parking fees. we received --usd breakfast coupons but a coffee alone was already -usd. we were told that parking was -- usd per day with in and out rights. what they failed to tell us was that every time we left we had to sign-out. so we ended up with a ---+usd parking bill.',not_happy
id27648,' we chose the sohotel for a - day visit to new york city and we made a good choice! the location is good with lots of nice restaurants in the neighborhood. the staff is friendly and helpful and our room was large (not all rooms are i also saw smaller rooms on the hotel map) and had a nice atmosphere. minor things that could be improved are a more quite a-c and better wifi coverage to all rooms.',happy
id27649,' we stayed for - nights on our tour of the north west. great welcome from the door staff when we dropped our luggage off before returning our hire car. check in was quick and pleasant staff explained the hotel to us. when we arrived in the beautifully decorated room there was already a resident in situ!! a goldfish! what a lovely touch. loved the animal print robes. coffee machines are available in the room on request a quick phone call and it arrived a few minutes later. cant speak too highly of the attentive staff in the bar and at breakfast. there is a free cocktail hour in the reception every evening. sadly our busy scheduledid not co-ordinate with the timings. an excellent hotel would highly reccommend!',happy
id27650,' we booked this hotel based on the positive reviews and glad that we did. it is --- walking minutes from times square major shopping and broadway theaters. lots of places to eat close by. on a fairly quiet street (as quiet as you can get in ny) just off of -th ave. didnt eat at the hotel so dont know how the food is. room is good sized especially from what weve been told compared to other hotels. bathroom is small but has a small kitchenette. very clean. didnt have much interaction with the staff as everything was great. what little interaction we did have the staff was very friendly and courteous. the price is great for nyc. would definitely stay here again.',happy
id27651,' stayed at the hotel while attending a conf. at the convention center nearby. the staff was friendly but that is about it in terms of good things to write about this hotels. first off i had torn sheets and bath towels in the room. the room could have been cleaner. the remote to the tv was missing a battery cover and to top it all off their internet went down the first night i was there and didnt come on till the next day.',not_happy
id27652,' we stayed at the langham on the recommendation of our trailfinders agent. they had a package of free room upgrade and four nights for the price of three. the hotel is situated in the financial district of boston which meant the area was very quiet over the weekend. the fanueil market and quincy market were only a ten minute walk away as was the closest subway and boston common.the more popular and lively area of back bay was a ten minute subway trip away. the hotel was very clean and the staff very friendly. our travelling companions were given a room initially without an outlook and when they asked for a change this was done without any issues. the beds were very comfortable and linen was changed every day if requested. we only ate in the bar area but the food was excellent if in the medium plus price range the pool is quite small with a jacuzzi. i would recomment this hotel more for older couples although there were a couple of honeymooners. it also seemed to have a fair number of business residents.',happy
id27653,' we stayed from the --th june - -th july ----. the staff were so friendly and helpful from the minute we checked in. even the porters gooed and gaahed over our - year old son and it was great to not be made to feel like lepars because we were travelling with kids. everytime we saw a staf member in the lift or in the lobby we were greated by sincere smiles and excellent service. the room was great and very well maintained. plenty of space and the bathroom wasnt a closet! aircon was excellent (not too noisy) as it was an oven outside sometimes. it was our first time in dc and it made the trip so nice to have such a great place to stay. the free access to the ymca pool next door more than made up for the fact the hotel didnt have a pool of its own and the location couldnt have been better. it was a -- min walk the whitehouse and less to the local metro and local dining spots. honestly no complaints at all especially considering the great rate we got! youre pretty safe with these folks!',happy
id27654,' this is the second kimpton hotel i stayed at during a --city business trip across the us. just like the hotel monaco in chicago the staff are the friendliest and most helpful hotel employees i have encountered. the hotel itself is a little dated but the rooms and bathrooms were well maintained albeit a little on the small side. the location could not be more perfect a couple of blocks from the shopping district and pike place market. the hotel concierge are also very knowledgeable about the area so do ask them for restaurant recommendations - for something more upscale there is purple bar and restaurant a block away or tavolata for casual modern italian dining in belltown. definitely register to be a kimpton member - it is free to register and you gain access to free wifi as well as a $-- coupon to raid the minibar each time you stay at a kimpton hotel. the gym is very very small and is clean but feels a little claustrophobic. if you are in town for a couple of days i highly recommend signing up to go on a food tour of the pike place market definitely worth the time and money to taste your way through all th fresh produce and food the market has to offer.',happy
id27655,' . this property was a pleasant surprise. from the warm and friendly front desk greating to the beautifully appointed guest rooms dining and common areas to the gourgous grounds. just steps away from main street of old town embraceing local and historical charm of early california we truely enjoyed the new look and comfortability of this fairfield inn. hank c.',happy
id27656,' stayed at the palmer house for girlfriend getaway during the taste of chicago. i was disappointed with the room. it was small had a brick wall for a view and the bathroom barely had turning around room. but.................................. this is a great location. it is close to shopping and attractions in the downtown area. we were a couple of blocks away from grant park (where the taste was). the service is very very good. the staff is very helpful and courteous. and even though the room was small the bed slept well and the decor was very nice and classic.',happy
id27657,' stayed here for two nights in one of the suites and had a great view uptown towards the park (which we could just barely see) and the river. nicely decorated in a mid----- is modern style great bathroom comfortable bed helpful staff (i dont get what the other reviewers were talking about). would stay again.',happy
id27658,' we loved our stay in this hotel. as others before us already said it is not the waldorf and the rooms are rather small (but that is not a problem. you wouldnt come to nyc to stay in your room all day innit :-) but the staff was very friendly and helpfull and the rooms were extremelly functional and very clean. we stayed in the queen pod which is slightly roomier than the other rooms and which has a bathroom with toilet. our room was in the back of the hall and it was very quiet although i can imagine that a room near the elevators were lots of people pass could be more noisier. location of the hotel is great too in a nice and relatively quiet area. next time when we come to nyc well stay again in this hotel!',happy
id27659,' second time we choose to stay at the hyatt new york and this time it is even better after the reform lobby and rooms. give preference to upper floors because the view is amazing and so you can have breakfast in the hotel service is fabulous.',happy
id27660,' this tale of woe is in regard to a one night stay on july --. in the mood for an in-town get-away i decided to surprise the sig other with a surprise night in a w hotel suite. upon checking room availability online i saw no suites were available so i called the hotel and learned that all their suites were being renovated. fair enough so i decided to reserve a corner room on a high floor. i arrived at the hotel -- minutes after check-in time to process the check-in and get my room keys so that later i could return with the so and go right to the room. upon arrival i was met with huge lines at the check-in desk...it took me -- minutes to get to the front desk. now that it was nearly -:--pm and having waited in the very slow line i was stunned to learn my room was not yet ready. i had to be home within an hour to meet my so and still had to secretly pack a bag with extra toothbrushes pjs etc. i was told they would work as hard as they could to get me a room quickly. in the meantime i decided to arrange for a bottle of champagne to be in my room upon arrival. i was ushered to the conceirge who basically could not have been less interested. when i asked her if she was certain they could have the bottle on ice in the room at -:--pm she looked at me as if i were from outer space. i should have known this was only a hint of things to come... well i was driving home to frantically pack and then drive back to do the room key then drive home to meet my so -- yeah i really like him so i go to this kind of trouble lol -- when the guy at the desk called and said the room was ready. so i threw a few things in a bag and drove back downtown to get the key. surprise! another epic line. and people were yelling at the desk clerks and general mayhem was ensuing. apparently there was only one single bellhop for the entire hotel on a busy saturday. genius. well while waiting in line i told several people about tripadvisor.com so hopefully they will post here too. i got to the desk got my keys and was running back out the door and said you wont forget the champagne right? and they all smiled and said it was all set. one hour later i arrived and told the so that some friends had invited us up to their room for a pre-dinner drink. i entered room ---- to find...no champagne. i called downstairs in a wee bit of a rage and was told we knocked on the door but no one answered so we didnt want to come in and disturb anyone. i replied that no one had answered the door because i wasnt in the room and since there was no do not disturb sign on the door and since i had requested the bottle be waiting for my arrival i was dismayed mystified and peeved that they had blown the one most important element of the surprise overnight. completely unacceptable at any price but at $---+ it was ridiculous! they said they would have the bottle right up there and i said they were welcome to send it up if they would give me a break on the price otherwise forget it. she said she would do what she could. which was in a word nothing. the bottle was delivered with a full price bill. i was insulted. i told the man that i was refusing the bottle and to take it back (it was unopened). he mumbled something and left the room without removing the bottle! i had to call down and ask for the bottle to be collected which it was. we ended up drinking the half-bottle from the mini-bar. after taking showers we discovered there was only one bathrobe. i called down for one and it was delivered quickly (albeit on a wire hanger...all the hangers in the closet were wood so this looked tacky.) the room is nice in fine shape and the view was spectacular. i can say that much. at check-out the next day the clerk was very apologetic and comped the half-bottle of champagne when i told her of how completely unpleasant the experience had been. the w is very much form over function. i guess seattle still doesnt have an interesting cutting edge non-dowdy non-business-drone hotel. i would never return to the w and plan to share this opinion with my friends and fellow frequent business travelers.',not_happy
id27661,' good for walking to the north end waterfront freedom trail uss constitution etc. decently sized rooms which were clean. the staff is freindly and accomadating and there was a decent buffet at breakfast each morning altough on labor day weekend not enough seating for all the guests once you got past -:-- am.',not_happy
id27662,' we stayed here for - nights while touring dc. our room was clean and the beds were very comfortable. location was excellent just one block from the metro. staff was nice and helpful. very economical will stay here again.',happy
id27663,' your first introduction to this hotel is a stale smelling smoked filled foyer that you pass through to go to the lobby. went to check in to a room we reserved as part of a wedding group. they had already charged my credit card for my room stating that i was supposed to arrive - days before i got there so they charged me for a no show . checked my credit card again and there was a pending charge for the night at the hotel. room did not have an iron called housekeeping but they never came. dirty towels in bathroom. no info given at time of check-in about restaurants in the hotel. went out for morning coffee. location is great but not worth the hassles.',not_happy
id27664,' very old historic hotel. great ambiance and exceptional service but the hotel is very loud (they were doing street construction overnight and it woke me up several times during the night). i have stayed at this hotel often for work and find the location to be very convenient to shopping and restaurants and the subway. rooms are clean but pretty dated (back to that historic vibe).',happy
id27665,' sitting here in the w at this moment i am truly disappointed. for the hype and price-- and having had a much better experience a couple of years ago-- this place is a let-down. first the check-in person acted as if she couldnt care less whether we were there or not. at hilton is and sheraton is the check-in staff are almost overly-friendly-- perhaps the w folks at the desk think courtesy and a smile arent cool. (i should add that the porters are extremely friendly and helpful.) second these days charging for internet connection is just plain nickel-and-diming. here including tax it is $-- a day! other little things: our room is comfortable but again for the price i expect a better television-- flat screens seem standard now at chains like crowne plaza etc. this one is small and so far away from the beds that the remote signal doesnt reach! also wall outlets with lamp and other electrical cords hanging every which way. and there is graffiti scratched into the leather headboard of one of our beds! at first we thought it was some clever basquiat-like art but clearly it is just plain scratchmarks from some previous guest. finally and it is just a small thing but again a nickel-and-diming item we ordered a large pot of tea from room service - $-. the large pot of hot water arrives with one tea bag so we asked for one more bag and they charged us another $-. puh-leeze! for the price you can find a hip hotel with much better customer service and sense of pride!',not_happy
id27666,' we had a great stay - the suite accomodated our family with plenty of room especially for nyc. room was clean and in nice condition. service was quick and responsive. location in times square was excellent.',happy
id27667,' went to san diego for a long weekend to go see the patriots play the chargers. chose the solamar for it is location right in the middle of the gaslamp district. what a perfect location close to bars restaurants the trolley and bus lines to go to the zoo or old town. plus the pool bar on the -th floor is amazing. great atmosphere and service!!',happy
id27668,' we stayed at the omni sf and found the hotel to be extremly well ran. we plan to take future trips to sf so we stopped at other hotels to compare and contrast. in general we found that the omni was much better maintained and cleaner than most both in the common ares as well as the rooms. the omni has a modest gym with no pool. the hotel doesnt have alot to do there its not the type of hotel or resort where you check in and never leave till it is time to leave. across the street is the b of a building at the top some ----- floors up at the very top is the carnelian room a bar and resteraunt. i recommend it for drinks only. the view of the bay is most impressive (bring a camera). the drinks and service is on the weak side. if youre doing business in the financal area looking for a hotel that is near the many sites youll find this hotel to be a good choice. go without a rental car and take the public transportation or a taxi all in front and easy to axis. complements to the bus and cable car drivers. there very imformatiive and egar to help.',happy
id27669,' rooms are tiny and very expensive. but worst is the hidden costs. honer bar costs are ridiculous and at checkout they add a re-stocking charge to your bill of another --%. made two phone calls to a town -- minutes away and was charged $-- for a two minute call and $-- for a -- minute call. asked the front desk for rekief and the answer was thats our policy . once they have your credit card number you are in trouble.',not_happy
id27670,' friends of mine recommended this hotel on park avenue south .... they still are my friends.... but barely so. upon entering the hotel i realized that this is not my place. colored swarovski chandeliers adorning the ceiling and an eclectic.... or out f place selection of uncomfortable but arguably cool furniture in the lobby this place looks like an attempt to design a hip hotel has gone horribly wrong. the place s built on the cheap the elevators resemble freight elevators and the entire hotel is so noisy that one wonders how cheap can one build before the building collapses. the walls in the hallways and separating guest rooms are sheetrock so beware if you want a quiet night of sleep. the rooms though spacious are equally noisythe beds while comfortable have smelly pillows. the minibar..... well... a highlight never seen a bar as well stocked as this.from several intimacy kits to champagne and vodkas in decent bottles and plenty of snacks. clearly a party hotel and with the rooftop bar and people lining up on the street this s a place for the thirty something..... but not for me.',not_happy
id27671,' we stayed again at the orchard hotel in late april ---- and had another good experience (weve stayed there - or - times over the last several years). i like the readily accessible internet service my wife likes the proximity of shopping and the closeness to union square and we both appreciate the comfortable rooms and furnishings. we got a great rate from an internet special offer. the hotel staff was friendly and helpful. no doubt well return next time were in san francisco.',happy
id27672,' great location clean & comfortable room with a nice morroccan theme. big bathroom and closet were a plus. however one big drawback... internet connection on my floor (-f) was exasperatingly slow and i had to come down to the lounge on the -nd floor for a reasonable speed. overall great hotel for pleasure but stay away from casablanca hotel if youll be in nyc on business.',not_happy
id27673,' on arrival we asked for a villa rather than a tower room which the staff were able to do. the room was large and as you would expect with a hilton. we had lovely outdoor space with a daybed which was a nice touch. the only negatives: the walls a very thin and the neighbours had three teenagers shouting until late (past --pm). we could also hear the low volume conversation. the wi-fi seemed to only work in the main communal areas! the room safe was temperamental and needed a call out twice. the grounds are great and the location perfect for sea world and the zoo. the facilities such as casual seating fire pits and pools were all lovely although the pool was overrun with children as it was spring break. the kids pool is not big enough. breakfast was typical hilton (which i find very good although a little expensive). although parking was free which was unusual in our -- day trip. the food in the onsite restaurant called acqua was surprisingly good and good value too. the butternut squash and lobster soup was delicious! all in all i would stay again if in san diego.',happy
id27674,' my wife and i recently stayed at the palomar to celebrate our anniversary after reading reviews on tripadvisor. we were not disappointed. the hotel gave us a free room upgrade and even sent champagne and chocolate covered strawberries to our room when they heard it was our anniversary. room was large and clean. service was great and the continental breakfast the next morning was excellent. worth every penny and since we live in the dc area we will be back every year.',happy
id27675,' we ended our amerucan road trip with - nights here. after handing back our hire car that had become our friend on our ---- miles around the mid west and pacific coast staying here we found the location perfect which made us to hand our hire car back - days early. trying to find a hotel with free parking in san francisco became a problem so we were glad not to have the hassle. the hotel was nice very clean and i loved the bathtub !!! a free standing claw foot tub which was great for a relaxing soak after walking around the hilly streets. the room was a little small but i expected that in a downtown city hotel. comfy beds and very efficient very helpful and very friendly staff made this hotel stay a very pleasant and enjoyable end to the best holiday ever !! ( i loved san francisco !)',happy
id27676,' rooms fall short of marriott standards. the property shows clear signs of wear. a standard king room will provide you a bed wall-mounted television desk-chair and tall wardrobe. the bathroom as mentioned is very small with a stand-up shower. the wardrobe doors (as mentioned by another reviewer) did not open fully as it was positioned sideways just next to the desk. if you are planning a long-term stay at this property i would strongly suggest a suite or their larger king room we are marriott elite members and though the property did not appear full we were not given an upgrade. our room was located on the ninth floor and noise was an issue for us from -- p.m. - - a.m. the sounds of nightclub patrons could be heard clearly in the room. i would suspect this is the case on any given weekend. front desk staff was friendly but not terribly knowledgeable of area restaurants. valet parking is $-- daily. location is the clear draw of this property. convenient to all offerings in the theatre district we were steps away from the wilbur theatre and charles playhouse. in short if you can tolerate a small hotel room with the accompany noise issues due to proximitity of area nightlife then courtyard tremont fits the bill. with this marriott property you are paying for convenience not luxury.',not_happy
id27677,' a fun quirky hotel with the art thing as their catch. we had a suite the beds were comfortable but the pull out couch was so-so. very hard to set up. bathroom was small. the art work was funky and gave the room personality. the hotel had an intimate european feel to it complete with a creaky old fashion cage elevator which i liked. the big plus is location. practically out our door was chinatown. bart is just a few blocks away and it was an easy ride from the airport to the hotel using bart. most everything was either a good walk public transport or cable car ride away. would definitely stay there again.',happy
id27678,' my husband and i just had an overnight get-away in chicago. we found the holiday inn mart plaza to be an ideal central location for walking about the city. we did a lot of walking. especially nice was its close proximity to night life and restaurants. the hotel was clean and spacious. the concierge and bell hops were very helpful. we would definitely stay there again.',happy
id27679,' had a great time at the pool. thanks mark pool bar server for the free anniversary drinks by the pool. great service and music. highlight of our trip! bell boys were great... thanks for putting my ice pack for my back in the freezer many times and delivering it to the room! great service. loved our stay will definately be back. only complaint is expensive overnight parking $-- per night. other than that had a blast! great service at inside bar hour too!',happy
id27680,' this is a pretty property--a typically unimaginative marriott built around historic buildings and a garden--but try as they might they cant get anything right when it comes to service. no coffee with my coffee maker. i called and asked that some be left outside my door while i showered. i got loud banging on the door by the security and decaf. the restaurant service is the slowest going. no one knows where groups are meeting amid the confusing warren of meeting rooms. everyone was nice enough this time (see my previous reviews--that hasnt always been the case) but a lot of training is needed of the whole staff. as ive written on other stays here if you are choosing your own hotel rather than being placed here by your business as i am there are better choices in the area.',not_happy
id27681,' we got a ---sf king room at the last minute off the palace is website for only $----night (their --th anniv. special rates). we were blown away at the price considering most - and --star hotels were charging that much for that particular weekend. the room was huge with a dead-on view of st. patricks. we also found the room to be very quiet (i.e. little traffic noise). turn-down service at night was just great complete with towel refreshing slippers bathrobes chocolates etc. room service was eye-poppingly expensive so we avoided that but there is a starbucks right outside the door. one final little cool touch was the box on the nightstand which controlled the temperature as well as all the lights so you didnt have to get out of bed. staff was uber-professional. will stay here again and again especially at such an amazing price.',happy
id27682,' if it wasnt for the location wed have nothing good to say. the wharf is within easy walking distance. the hotel has a cold uncaring feeling to it- as did the staff. the room was basic but clean. beware if you have a car. the charge for guest parking appeared to be the most expensive in the city. we were there less than -- hours and it cost -- dollars. wont be back',not_happy
id27683,' there is really no other way to say it: you just really need to stay here when youre in boys town. i highly recommend it based on these redeeming factors: -) the hotel is on a very fun interesting street with lots of unique shops and restaurants. we could view the l train from our windows but rarely heard the train itself; the a-c maintained some nice (but not abrasive) white noise. the station was right next to the hotel. -) the room is design and amenities were fantastic; containing a lot of modern features from the flat-screen tv and mounted dvd to the glass block windows in the bathroom. the awesome-smelling eucalyptus shower gel-shampoo were provided via dispensers and the shower head and pressure were great. -) the service at city suites was much-appreciated. the front desk clerks were friendly and welcoming; we rarely got past the front desk without a greeting from either the bellhop or the clerks. they were informative and very helpful. a light continental breakfast with assorted cereals pastry and juices was provided. the only disappointing aspect of my stay at city suites unfortunately had to do with the quality of sleep there. dont get me wrong; the bedding was comfortable with its down comforter and several pillows. however the reader should note that the mattress is an extremely plush pillow-top. i woke up each morning with a slight backache; if you have back problems like i do it may pose a problem for a long-term stay. still for our three nights at the hotel i was extremely pleased and would stay there again if given the opportunity. this hotel has it all: location cleanliness service and quality.',happy
id27684,' - weeks ago me and a few friends were visiting washington d.c. for the very first time and when i say we enjoyed the city...that we certainly did. we all went to the rooftop bar and met a server name crystal i believe. she was awesome and really gave grea',happy
id27685,' we had a fantastic time staying in the monaco. the staff could not have been friendlier and more helpful. the wine reception every evening and the complimentary continental breakfast every morning added to enjoyment of our -st visit to san francisco. it was a joint celebration; our --th wedding anniversary and my sister is partner --th birthday and the meal we had in the hotel to celebrate the joint occasion was second to none as was the attention to detail from the staff. thank you to all the staff and i hope you enjoyed the book about edinburgh as much as we enjoyed all the interesting reading materials in the lounge. we will definately be back to this hotel and will certainly use the kimpton chain if visiting anywhere else in america.',happy
id27686,' excellent location for moma rockerfeller center -th avenue spacious portico...front desk semi-friendly...housekeeping helpful and efficient...loved floor -- for view and no noise... room service is the fastest ive ever seen despite $-.-- per person surcharge and --% gratuity add-on...room - spacious in my opinion with great use of the given space...very quiet shower...no steam forms on mirror even with the door closed...easy to use safe box...some small maintenance issues for missing or loose fixtures in lights and handles very clean...elevators are split up for different sets of floors...- elevators for every -- floors...dont expect to get live person at concierge from room phone reservations stated floors ----- and ----- are renovated.',happy
id27687,' i was just at the sheraton for two weeks for work purposes. the staff was wonderful about making me comfortable and seeing to my needs for quiet and rest when done with my day. i really appreciated that they had a cut off time for pool parties. not to rain on anyone is parade but some of us have to work on weekdays so the good news is that pool parties cut off around -- pm a reasonable time for anyone needing to wake up early as many of us did. special thanks to dee carson and lonnie at the sheraton cimarron restaurant. dee keeps the coffee coming and always has a warm smile for everyone. lonnie is great at making delicious omlettes or eggs any way you like em! thanks for helping us get off to a great start ladies we really appreciated it!',happy
id27688,' i stayed at the westin the night of december -th and had a great stay. i was in room ---- and it had an amazing view of the harbor and the seattle needle. the bed was so comfortable and the shower was fantastic. my check-in was easy. check out was easy. no problem getting a cab. it is in a great shopping area with nordstrom is right around the corner. there is a gap and old navy right there too. one really convenient thing is the bartell is drug store right across the street just in case you need something!! there is really no need to rent a car if youre in the city. the light rail is within about a block or so of the hotel and runs frequently to the airport. light rail is $-.-- each way.',happy
id27689,' absolutely horrible experience. water park employees were extremely rude. they refused to let a father walk behind his handicapped daughter who wanted to ride in a tube around the lazy river which was not hurting anything. the lifeguard cussed at the man who then asked her to get the manager. the manager still would not let the man walk his daughter around the lazy river (she appeared to be ----- with only the use of one arm). when the dad asked the managers name he refused to give it to him. too bad the -- year hold manager didnt realize they were clearly violating the americans with disabilities act. the poor little girl was in tears. we experienced nothing but rudeness by the staff there also . the staff all appeared to be teenagers working there for the summer. staff wanted to put all charges to room instead of letting you pay cash (i.e. eating dinner getting chips-pop). the room itself was pretty nice. although the price is good the rudeness of the staff and the situation we experienced is really not worth it. next time will just go to kings island the beach or wyandot lake. at least the employees at those places dont treat their guests like a bother.',not_happy
id27690,' i found a good deal for the james hotel on travelzoo for $--- a night and after some searching found that the james had very good reviews so i decided to book a night is stay for my anniversary (it was a surprise for my husband!) when i booked the stay i mentioned the date and upon checkin our room was already upgraded to a suite. i am going to keep the review from hereon nice and simple...the james hotel is amazing. our suite was beautiful (very contemporary) clean and room service was fantastic. the front desk was extremely accomodating and friendly. the hotel is also right off of michigan ave. whenever we spend the night downtown we will surely stay at the james. like myself you will not be disappointed!',happy
id27691,' the hotel in itself is all right: great location within a walking distance from the main attractions in downtown dc. the rooms are fairly small but i guess that you dont go to dc to stay locked in your hotel do you? the only major problem whe had is that the clerck coldly told us upon arrival that our fully reserved (and pre-paid!!) room had been transferred.... to the marriott hotel alexandria virginia! according to the club quarter staff it was not their fault but something that went wrong with the hotelguide reservation system. the only choice we had then was to move to alexandria or to lose our money and try to find another hotel downtown by ourselves. i never experienced such a scornful and dishonest welcome in any hotel (even in france where i come from). they could not care less about us. we played it the french way: we decided to sleep in the lounge until they find us something decent in the same area. after about - hour they saw we were damn serious about it and managed to transfer our reservation to the alexander inn for two nights a couple of blocks away (great hotel by the way totally refurnished) then weve been (at last!) authorized to get the room we did book. club quarters can probably be a nice little hotel greatly located but dont expect an helping hand from the front desk if something goes wrong with your reservation.',not_happy
id27692,' just spent two nights there. accomodations were very good. room rates worked out to $--- per night. we really enjoyed our stay. the japanese bath was like those we enjoyed in japan and the room decoration was typical of hotels in japan. this is our third stay and will stay again when we return to san francisco. the area surrounding the hotel has very nice restaurants and shops. if you have an early plane to catch do not park in the underground garage adjacent to the hotel as you will not be able to get your car. we parked in the hotel parking lot the last night and had no problem.',happy
id27693,' i grew up in dallas and have known about the adolphus for years. we decided to stay here during the christmas holiday on a trip back home. this is a - star hotel with - star service. why i rate it a - star and not a - is that small items such as robes and turn down service are not standard. however the service is amazing the beds comfortable the pillows - unbelievably soft and comfortable and the rooms quiet and very clean. i am quite impressed by this hotel. the price is outstanding as well - $------- for a double or king sized room. the location is in downtown dallas but highways are close and everything is relatively easy to travel to. the hotel is a couple of blocks from the downtown neiman marcus so nice shopping close by. plus the uber yummy french room restaurant is great. room service was pricy so we had delicious hot homemade croissant and muffins each day from the bistro. this hotel is an absolute gem. plus a historic dallas landmark and visually beautiful hotel.',happy
id27694,' i travel to boston fairly often for business and tried quite a few hotels. convenience service style cleanliness and amenities are important to me. hotel commonwealth delivers on all fronts at a very reasonable price. considering that the hotel is sandwiched between island creek the hawthorne and eastern standard i am never wanting for an amazing meal or cocktail. i usually make my reservations when i get into town and have been to see the hotel offer a discounted rate on hotel tonight. if you get a rate of $--- or less consider yourself fortunate!',happy
id27695,' i have stayed prior visits at this hotel and it is one of my favorites.. great location great staffgreat rooms... will countinue to book here....',happy
id27696,' this is a brilliant hotel in a good location. we stayed for five nights ----- february and got back yesterday. the location itself is great - not far from times square and handy for the subway. the rooms have lovely comfortable beds are very spacious and clean. the breakfasts are great. and are included in the price. they have a cooked choice option eg egg and bacon or egg and sausage and there was a choice of cereals pastries yoghurt and fresh fruit. we did not experience any problems finding a table and were impressed at the selection. there are also breakfast to go bags at reception if you are too late for breakfast or want breakfast on the run. there are cookies and apples at reception during the afternoon and complimentary hot drinks ---- - hot chocloate tea coffee etc. i thought this was a geat hotel for the price and would definitely stay there again on my next visit to new york.',happy
id27697,' i stayed here recently for a conference. i found the hotel very convenient to the bart and walking distance to china town and union square. as with most meeting rooms in hotels the a-c was very cold. hotel staff was somewhat helpful with sightseeing and dinner reservations. they did a great job getting us a table at pier -- but did not appreciate waiting outside kayoya (hotel restaurant) on a saturday night only to find out that it was closed weekends. the rooms have high ceilings with nice furnishings but i would recommend a thorough cleaning. i hate to find previous guests hair in the bathroom. the hair dryer and light switches were dirty and looked well used. i actually cleaned them myself because they were so grimy. hallways were noisy during the early morning hours (i think i was by a service elevator). overall the hotel was just okay and nothing special.',not_happy
id27698,' whenever i come to san francisco i stay at the tropicana. i have come for spring break xmas and even to go to summer school. the family is very warm and friendly. fatima is a great cook and even fed me when i was studying. i have stayed on every floor in the front and in the back. once when some european girls were keeping me up talking on the back porch i told fatima and the next night i could sleep. the staff is very nice and the place is kept clean and painted. you can go down to the restaurant and get hot water for your tea or coffee when it is open. the restuarant is good.....especially the somosas and mango lasse which they would not give me the recipe. the location is great and i have never had a problem. in fact last summer i was there - weeks and they even let me study in the restaurant. i love it and i love that the family works so hard! i could never work that hard!!! jillina arrigo-pope',happy
id27699,' won this hotel on priceline but was a little leery seeing the reviews on here. my fears started to be realized when i called on friday july - (check-in day) to confirm my reservation and the phone wasnt answered (-- rings each time) the first two times that i called. arrived and had a - minute wait to check in even though neither of the two people in front of me were checking in the staff member seemed to have trouble answering the questions and the other woman at the desk was too busy talking to another employee to help me. i finally got to check in and was given a key to a room that was already occupied! back down to the front desk where i told the clerk that the room was occupied and she said nothing for about -- seconds before i finally got im sorry for that . got to the new room and it was ok but had problems. the room had a faintly smoky smell and the closet had a strange musty smell so much that i didnt use it. the free internet is wired and very slow. carpets are ancient and the room as a whole is in need of renovations. i left the room at --:-- am saturday morning got back to the room around -:-- am sunday morning to find that it hadnt been cleaned. when i called the desk to inform them the clerk said well you probably had the dnd sign out when she went by and she didnt come back. we do have --- rooms. i tried to get some sleep at this point but the people from the horror convention started roaming the halls with no regard to noise level. i again had to call the front desk - times before getting an answer. eventually the noise did stop. as the title of my review states this property is a wyndham in name only. a more accurate description would be motel -. do not stay here unless you like disappointment.',not_happy
id27700,' i would just like to say that this was a great hotel with the best service. their customer service was excellent and they provided a very good experience while we were in dallas for a few days the staff made us feel right at home and greeted us with a smile every chance they got. highly recommended! p.s. the bell boys are the best in town.',happy
id27701,' i cant tell you the last time i stayed at a days inn. when im going budget i usually visit the hampton inn. however when i read about this days inn with the guitar shaped pool it sounded like such a neat kitschy place that i decided to book it. i figured it was just for - nights anyway. it really is a cute place. if you are an elvis fan this is the place to stay. you will love it. that being said im sort of neutral when it comes to elvis. this is a regular motel. the kind where the stairs and hallways are outdoors. the building itself shows some wear and tear. especially the stairs and outdoor hallways. the rooms are very nice though. ours was very clean and tastefully decorated (with a big picture of elvis on the wall). it also had a microwave and mini-fridge. the bed was huge and quite comfortable. i went to the pool one afternoon. the hotel plays sirius elvis radio all the time and at a very high volume. you can hear it in your room with the door closed. because i had done a lot of driving i needed a nap in the evening. i had to turn on the ac in order to drown out the sound of elvis radio. but who am i to complain? i stayed at the elvis hotel the is across the street from graceland. like i said if you love elvis you will love this place. the continental breakfast was ok. they do have waffles but lack protein of any type. it was fine for - nights however i dont think i would have wanted to stay any longer. there was a lot of trash along the busy street where this hotel is located. there was something about the trash combined with the wear and tear on the building that made me not want to spend too much time at this place. im a bit of a hotel snob though so take my opinion for what it is worth.',not_happy
id27702,' i dont know how kimpton is able to be chic yet warm but they really pull it off in all of their dc properties. the interior design is just...so...cool. lobby and rooms are squeaky clean everything is contemporary with a twinge of retro and it has a cool spy theme. i recommend signing up for the loyalty program - lots of perks. the staff is just amazing. theyre sincere and friendly and really seem to be at work as well as make you feel appreciated. i feel like im just shuffled through many chain hotels but the staff is attentive and seems to care that you have an experience not just a stay. sick roof-top poo-bar.',happy
id27703,' we stayed at the salisbury after it was recommended by friends. we werent disappointed it was in a great location and our room was very spacious. we were placed in a suite although we had only booked a normal room. it was huge with a living room fridge etc. the hotel is not shiny and new - it has a lived in feel and has not had a refurb for a while but it was clean and central and we could not have wanted more for the price. i would absolutely recommend it to people.',happy
id27704,' the magnolia hotel downtown denver is conveniently located about a block from the --th street mall. there you will find a free shuttle that will allow you to access shopping night life and recreational activities. we enjoyed the early check in which allowed us to catch the shuttle and travel within walking distance of coors field to watch the rockies play baseball. after a late dinner we returned to the hotel to end the evening with a cup of tea and cookies complimentary of the hotel. the following morning we enjoyed a complimentary breakfast that left nothing to be desired. fresh fruits yougurts cereal eggs sausage and potatoes were just a few of the breakfast items. weve stayed at the magnolia in the past and would recommend it whole heartedly to anyone visiting denver.',happy
id27705,' i stayed here for a one night. room was ok but was suppose to be non-smoking and had burns everywhere! the lady at the front desk was rude and not helpful. i used it as a park and fly from seatac to oakland. my car was there from wed night to monday night. the rude lady at the front said they never had any problems and reassured me everything would be fine they have -- hour security cameras that are monitored and you have to sign the wavier. i came back monday night to car that had been broken into and they tried to steal it! so much for your surveillance! i will never stay there again. the lady at the front desk on my return was the same for my arrival and again was rude!',not_happy
id27706,' of course the w hotels are always a safe bet... it may come at a price but if you have the money to splash the w is always a great choice. we booked a corner suite at first they gave us this really horrible suite on a lower level that didnt have all the windows nor the view we were expecting. to be honest the first room we were put in was absolutely horrible and im surprised they would have such a room... so beware that they do have bad rooms at this location. we went to the desk and asked for something more like what we had in mind and they put us in an awesome corner suite way higher with windows all the way around and we were very pleased and impressed with this second room. we were there through the -th of july and were able to see the fireworks from our window. staff was awesome as they usually are at any of their hotels. the bar was a bit pricy but again thats to be expected. the bar was pretty awesome though. the food was... amazing! if youre into ordering room service after spending the day out and trying to recover for the next day ive never had better food at any hotel. prices were pretty reasonable as well. its a great location easy access to everything. the hotel itself is beautiful inside there was still construction going on while we were there but it wasnt an issue we didnt hear anything and it didnt impact us in the slightest. i really do recommend this place and the only complaint i can come up with is that it may be a bit pricey but if you have the money its a great option... if not its always fun to do the couch surfing or bnb thing.',happy
id27707,' excellent experience from check-in to after we checked-out. we even considered staying an extra night. hotel has beautiful rooms and great amenities. the lobby with its fireplace morning coffee etc. is particularly welcoming. staff are eager to assist with restaurant recommendations etc.',happy
id27708,' we stayed here prior to leaving on an alaskan cruise along with my - brothers and their children. i selected this hotel because of its location and also because of the suite concept. on arrival we had problems with the check-in. we were told we had booked - rooms even though the confirmation said we booked three. after several minutes the woman at the check in agreed to cancel the -th resevatioin without penalty. only one room was available when we arrived at -pm; my brothers couldnt get into their rooms until about -pm. there was additional confusion at the front desk when they tried to get their keys. it was resolved but still annoying. the rooms are very large and nicely decorated. however there are a number of maintenance issues: one lamp in the living room didnt work because the switch was broken; there is a fireplace in the living room but it was not operating. in the bedroom one lamp wasnt plugged in because there was only one outlet and it was taken by a clock that could not be set to the right time. we did like the location and the fact that coffee was served -- hours per day. the lobby is small but very attractive as was the room where complimentary breakfast was served. the kitchen had glasses plates etc along with a microwave refrigerator and dish washer. this would be an excellent feature for a long stay! if they can figure out how to straighten out the reservation issues and better maintain the rooms we would definitely recommend this place. right now i am not convinced that we would stay again.',not_happy
id27709,' i usually stay at this hotel when in la because it is so convenient to the airport and the --- freeway. the last time i stayed there a few weeks ago i inadvertently left a very important personal belonging behind. it had sentimental value but no monetary value. not only was sammy at lost and found incredibly polite and helpful when i called him a few days later but he shipped home my forgotten possession - and didnt charge me for the shipping expense. this hilton has my loyal business for life!',happy
id27710,' we stayed at the north austin plaza hotel while on a road trip. the location was great it was only a -- dollar cab ride into the city. we were given an un-renovated room and it was very shabby. the door handle didnt work the correct way you had to lift it up with some force and then push the door open with force as well. the linens were dated and the bathroom was dirty and dusty. the bathroom light bulb was burnt out when we first arrived and when we called to have it fixed the maintenance man came very quickly. their service was good but i would suggest staying in one of the newer rooms if possible.',not_happy
id27711,' i was there back in summer time. a nice location near union square and downtown. the room was so-so with - beds and one small bathroom. hallway looks creepy at night with portrait photos looking at you in a mean way....scary. cant complain...a good hotel to stay at but may recommend to look for another hotel in sf.',not_happy
id27712,' weve stayed in a room with a view to times square. awsome!. the room has a good size with lcd tv and a very comfortable king size bed. the bathroom is also new and comfortable. the internet is not free but you pay usd -- for a week and the speed is good. the loby is beautiful and the restaurant have also a nice view. we found out the breakfast a little expensive but we could find a lot of delis starbucks or mccafé on the block. the location is fantastic. you are pratcly inside times square. we havent had any kind of annoyance.',happy
id27713,' the hotel was nice... but not worth the money for the room. the room was nice and modern with a great view of the rest of downtown detroit. the main part of the room was clean the bed was superb however the bathroom needed to be cleaned again..... i am not sure it was cleaned after the last guests left other than new towels and soap. the room was on the --th floor and we were treated to the booming base of the night club till shortly after - am. isnt there some sort of regulation or ordinance that governs the noise at that time of the night??? the location is great close to many attractions in the downtown area. we received no complimentary token for play at the casino.',not_happy
id27714,' i was pleased with several aspects of this hotel. one the room was clean and modern and had a good bed. clean modern bathroom but a little small. little things like good soap and shampoo and in room coffee are nice too. good tv nice furniture and nice layout. staff was spot on. from valet to front desk. i didnt eat or drink in any of the restaurants. also i thought the price was good. i paid -- + -- taxes for total of -- on a saturday night. the noise from highway -- was annoying. even late at night and early sunday morning it was an issue. we stayed on the --th floor and faced the northbound freeway. also the noise in the halls from other people closing their doors was more noticeable in this hotel. maybe thinner walls? i will stay here again but i will ask for a room on the other side of the hotel. so to summarize i was impressed with the things that current management can control.',not_happy
id27715,' having stayed in the sleep inn court square for three nights my partner and i decided to spend our last evening in memphis in style at the peabody. the room was beautiful and large but as with all hotels we stayed in whilst touring tennessee the bathroom was tiny but very nice. the hotel has many facilities so if you are staying in memphis for a reasonable amount of time it may be worth spending the extra to do it at the peabody but if like us what you really need is a place to lay your head then this hotels splendid facilities may be wasted! the duck parade is well worth seeing as is the skywalk where the ducks live when not in the hotel lobby fountain.',happy
id27716,' we had a very nice stay at the andrews hotel. staff was very friendly. location was fine. room was small (but ok) and clean. bathroom especially the shower was way too small.',happy
id27717,' i was at the hotel madera this week for two nights. it is my favorite kimpton hotel in washington dc (i hear the the hotel palomar is also really good but i havent stayed there yet). the madera is so comfy and the staff are so friendly. the rooms are classy but not too trendy (e.g. the helix). it is in a great location too. after a long day of (sometimes mind-numbing) meetings its great to get back to my room and relax. this time i had room ---- which was especially nice. it had a professional treadmill a work area and as i have come to appreciate from the kimpton hotels a very comfy bed!',happy
id27718,' my husband and i have visited ny on - previous occasions and have to say that this hotel was the best hotel yet. we got an excellent rate via expedia and stayed for - night. our room had everything you could possibly require and the balcony just finished it off! the staff were very friendly and helpful and upon arrival you even have the choice of around -- different pillows to choose from! excellent location and within walking distance to everything. the only downside to the hotel at the time we visited was that the bar and restaurant was being refurbished. would definitley stay at the benjamin again!',happy
id27719,' this is a victorian style property. unfortunately while we were there they were remodeling the outside and scaffolding was up around the hotel so we really couldn’t see the beauty. i had emailed before we arrived asking for an early checkin and we were allowed to do that. we really appreciated this. the front desk staff were always very friendly and helpful. the hotel was very clean. there were some things that were pretty worn out in our room though (i.e. vanity in the bathroom had some wood that was pretty worn). the bed was ok the pillows were not the best though. the breakfast is fairly basic. toast bagels muffins waffle station cereal etc. this was a pretty good location. we used mass transit for our entire trip and we were able to catch the buses very nearby.',happy
id27720,' if you want to read an honest review of a new york hotel then read this one.this hotel is utterly brilliant. friendly staff beautifully decorated spacious suites and the location couldnt be better. we hope to return to new york in jan ---- but this time for a bit longer. we will most certainly stay in this hotel again. everything was perfect from the daily replenished aveda bathroom products to the cuddly king kong bear you can buy from your room! a most enjoyable trip and one to remember as my now fiance proposed on the corner of times square and --nd street follwed by a ring in tiffany is!! times square is a lovely -- min walk away from the hotel and everything is close to hand in this a safe and central area of the magnificent new york city. do stay at the affinia manhattan. cant rate it highly enough and wish i was there now!! jilly pegg',happy
id27721,' not recognized as a platnium member of pc. no water not much benefit of being a platnium member. candy and snack vending locations arent ideal. unable to obtain change for vending quickly. ordered room service and it was incorrect. would not offer a refund unless i waited another -- min for a sandwich. join the times with flat screen tvs please.',not_happy
id27722,' i have been staying here consistently over the last -- months for about one week per month. after -- months of disappointing service and grossly overpriced rooms (fortunately work was paying) i wont be back after my most recent experience. they overcharged me and when i brought it to their attention they made me feel like it was my fault rather than their responsibility for not properly communicating policies and associated costs. the hotel does not seem to value repeat customers the way that a four seasons or even a w hotel does yet they are charging more than my corporate four seasons rate! the front desk staff are consistently rude (particularly the female employees) and the lobby always reeks of the restaurant (which is gross by the way). if not for location (one block from my office) i would never have returned after my first stay. the only bright spot at the benjamin is the bellman named mohammed -- he truly understands customer service and is friendly helpful and welcoming. water pressure and temperature are inconsistent at best and dangerous at worst (you have to turn the tap in the shower all the way to the highest setting to get any hot water). the room service menu leaves a lot to be desired and food is often delivered cold and soggy. the rooms are shabby and tired and in need of a serious update. nice sheets and pillows but ive had several shabby towels (i.e. ones with rips and holes) that should be put out to pasture. as much i liked the convenience of being right across from my office i will not be back.',not_happy
id27723,' what a great value for anyone traveling with a child. the room was very large with two flat screen televisions -- one in the bedroom and one in the living room. not the cleanest room ive been in and maybe a bit worn around the edges but the price was looooowww and we got a lot of room for the money. we were visiting family so the location was excellent for us. i think for a tourist this may not be the best spot unless you dont mind a lot of driving.',happy
id27724,' the hotel was beautiful centrally located with $---day parking across the street the staff was helpful and gracious and the room was very nice. room --- had a queen-sized bed sofa bed tv with remote bar area with mini-fridge and some philly travel books. there was a desk phone with a data port and a cordless phone. the room had a ---foot ceiling and a beautiful arched window at the far side. our original room was too small and didnt have enough room for our baby is pack-and-play; we were upgraded for no extra charge at the discretion of the front desk (apparently we were originally slated to have one of their micro rooms other reviewers have noted). the second-floor lobby is beautifully appointed and includes high-speed internet access. the bathroom was nicely sized although the sink was tiny. shower only. where club quarters fell short is that our second-floor room backed up to an alley on which trash trucks made their pickups once or twice every morning between -:-- and -:--; it was really loud. there are surprisingly no do not disturb signs in the rooms and none are available at the front desk. the bath towels are thick (except where there are holes) and the bed sheets are thin. there was no blanket only the bedspread and the top sheet which made temperature regulation a challenge when the choices are a thin sheet and a heavy bedspread (under which i generally prefer not to sleep anyway since they are not changed between guests). a pen on the desk would have been nice. after -- minutes even credit card telephone calls are charged a hefty fee--read those phone charge rules carefully. the hall to our room was quite narrow and often filled with large plastic bags of dirty laundry from housekeeping valet carts (there are no valets by the way so youre schlepping your own bags from the street or the parking structure across the street) or giant blue carts. would we go back? for a similar room at a similar price ($---night through priceline) that was not against the alley perhaps. the oft-blocked narrow hallway was a concern had there been a fire heaven forbid (we even counted the five turns to know how to get out in the dark just in case). was it a $---night hotel in the middle of a major city? yes. would we spend any more for the same room? absolutely not. is it a --star hotel? no.',not_happy
id27725,' i am so glad i took trip advisor is advice. i walked past a couple other seattle hotels that i had considered and i am so glad i chose the hyatt olive -. the location was wonderful and i felt safe staying by myself. i stayed for - nights left for - nights and returned for - night. the first room was a king room and i preferred it over the king corner room. i had an early flight and the king corner room had two walls of windows which let in light and sound even with heavy drapes. the rooms were spotless ! the taupe beige and black decor was very contemporary and the bathrooms featured dual flush toilets. you have to put your keycard in an electrical receptacle by the door so that the electricity works. after removing the card the lights go out in -- seconds. very green! i would definitely recommend this hotel.',happy
id27726,' midtown location makes this a perfect choice especially if youre headed to broadway. mostly everything about the place is first class and definitely worth the price we paid ($--- per room plus tax for presidents weekend). my only real complaint was a heating system that occasionally sounded like a jet taking off but it wasnt so terrible you couldnt sleep or anything. very clean nice amenities. id recommend it.',happy
id27727,' my family and i stayed at doubletree time square for - nights a few days ago. this was our -nd stay at this property. our first stay was in ----. i must say that our first stay was a better one. although i would still recommend the hotel there are a few things that i would want others to be aware of. we asked for a time square view and we got one. we were given a corner room which sounds great but the room was much smaller than the typical - room suite. i would recommend that you stay away from the corner units if you are traveling with children and are hoping for the extra room. the view though was pretty good. the room we stayed in wasnt exactly the cleanest room. a few lights were out. im sure they just needed a light bulb. some of the outlets did not work. the hair dryer did not work either. all of these things are just minor inconveniences that could easily be corrected. the main negative was the lack of space in our room. this room would have been fine for - people but we were traveling with - children and it was very tight quarters. also you lose the -nd vanity in the corner rooms. overall though you cant beat the value.',happy
id27728,' i enjoyed my stay here. parking is free every spot is very close to the door (-- yards at most). very close to airport. linens comfortable comfy bed. room was very quiet during a football weekend. breakfast was pretty standard (eggs bacon sausage waffles pastries) adn acceptable. internet was very good for a hotel and able to stream netflix even at peak hours (-pm and -am rates were a steady --mbps down -mbps up per speedtest.net). shower pressure was on the lower side but good enough for me. rooms are big enough and the tvs are hdtvs with ----- channels will stay here again.',happy
id27729,' this hotel is in the perfect location if you want to walk boston. close to historic attractions good restaurants and good night life. the hotel is very nice. the lobby is gorgeous. nostalgia fills the air and you can imagine poets and writers meeting here for a drink and a debate. the hotel bar closes early though so if you want to have a last drink after a night on the town....do it before midnight. there is a little coffee stand in the hotel store but there is also starbucks a block away. so skip the limited selection and head down the street for your morning coffee. the room was small oddly shaped and the bathroom was wheel chair accessible....however apparently people in wheelchairs dont need to store their items anywhere b-c there wasnt any place to put a a travel bag or a towel except a very narrow windowsill. with so many hotel choices in the area i am not sure i would stay here again.',not_happy
id27730,' my employer obviously got a great deal here and the location in general is wonderful but the rooms are just tired. old carpeting odd room design tiny (and old....and cramped- creepy) bathrooms....im going back to the jw marriott next time for sure! the front desk was pleasant but i had to call the bellman - valet (there were - standing around when i got there) to help me get bags out of the taxi.... and i was given the impression they were doing me a favor. again great location.... but major updates needed.',not_happy
id27731,' i stayed here for a night while on a business trip in chicago. for where the meeting was the hotel is well situated. for where the good-fun parts of chicago are i would not want to stay here. the hotel itself was ok - nothing terribly wrong with it but nothing overly positive about it either. the room was nice and clean. my tv didnt work at first but they sent someone to fix it immediately. the breakfast was terrible - for an $-- buffet there was no eggs! also the wireless was not free - which is annoying considering the price for a room. on the whole it was fine for a night when i had a meeting in the area the next day. but id never stay there if my goal was to enjoy my time in chicago.',not_happy
id27732,' my husband myself our daughter and her friend stayed in a suite at the pan pacific in san francisco-union square from january - to january - ----.first impression - the lobby was quiet and beautiful. the girls loved the elevator - quick.check-in - quick and painless. read about but were not asked about our pillow preference.suite - the decor was understated but nice. there were - baths - one with a shower and one in the main bedroom with a shower seperate tub and tv. the bathrooms were beautiful. the robes were huge and comfortable and plenty of towels. the toiletries were nice and there was a blow dryer in the master bath.complaint - - the hotel knew there were - people staying in the room but the room was only prepared for -. when we called to request the sofabed be made up we also requested extra pillows for the sofabed and were told to check the main bedroom closet for extra pillows. i was a little put off that after spending $--- a night i had to justify a request for more pillows. at this time they did ask our pillow preference - feather foam or firm.complaint - - the room was nice but it was a little surprising to see electrical gray tape holding down the telephone lines.complaint - - we traveled with kids so my husband was in the bedroom watching tv and the kids were in the living area watching tv. even with the panel doors closed the tvs competed against each other.complaint - - when the car was brought up front at checkout the doormen did not assist us with loading our luggage.complaint - - the minibar was not restocked every day.complaint - - our room rate included either free parking which at $-- a day is a nice plus or - free breakfasts for adults. we decided to forego the breakfasts and utilize the free parking instead. at checkout we had to remind the desk that this was included in our rate and that we had not eaten breakfast at the hotel.the complaints seem picky but i think that a luxury hotel like the pan pacific should have wowed us and they didnt. it was nice but not great. i dont know maybe we expected too much but i think one of the leading hotels in the world should offer leading service.the location of the hotel is wonderful if youre looking for access to union square. we were able to walk to the main trolley lines the wonderful sf stores quite a few restaurants and you can even walk to chinatown if youre up to it.next time well probably try the fairmont instead.',happy
id27733,' stayed here as the first hotel in a - week californian road trip. must admit was quite disappointed with the room on first impressions very basic however it was very clean comfy bed great pool friendly staff and the place grew on me over the - day stay. a bit out of the way but all in all a good place to stay. breakfast is fine as long as you like bagels and bread :-)',not_happy
id27734,' i stayed at the west park inn ( america is best value inn) ---- -th ave san diego ca this jun --th and --st - it is a hidden treasure within a --min walk from the convention center & downtown activities - or a $-.-- cab ride . a great value and the staff are absolutely great & so very helpful. the center court yard is full of palm trees and ferns - just beautiful. rooms are european sized clean and efficient. i will absolutely stay there again when in san diego - a great deal to say the least. b murphy fredericksburg tx',happy
id27735,' i was dissappointed and seldom bother to write a review but this place motivated me. noisy room drafty windows outdated decor and tv awful looking pool outside my window no wake up call as promised understaffed restaurant at breakfast uncomfortable bed. there is no way it is a - star. where do i start? i cant. just trust me. - star maybe so. not a - star.',happy
id27736,' i went there last week and stayed at cassa for - nights. i booked it at the beginning coz it is a new hotel and even with some of the down sides (people commented about it) it turned out my stay was fantastic! i didnt do any info search before my trip flew in from orlando and had absolutely no idea how to get to the hotel from newark nj airport. however it was just very easy ... took an airport express bus from the airport and got off at the first stop (at --nd street - av.) walked - blocks then you were there. staff were absolutely amazing. really helpful! hotel decor is trendy and cozy. nyc rocks! ... i am a road-blind ... but it was enjoyable to get lost in nyc ...just keep walking and seeing things. :)',happy
id27737,' the holiday inn in downtown san antonio had very friendly staff who were very helpful and accomodating. there is a nice business center to use while staying there and a good breakfast buffet that is only $--. the rooms were average-- clean and comfortable. the beds were very comfortable though with great pillows! the only thing that i would have changed was the location-- i wish that it was closer to the riverwalk. when it says downtown it is not within walking distance to the actual downtown area. everything else was nice though.',not_happy
id27738,' we stayed at the palomar for - nights in an executive room. we found it okay after a long flight from the uk and travelling in on the bart getting off at powell street station which was a very short walk to the hotel. we had a great lady check us in who showed us the various places to go to on a local map and the places to avoid (tenderloin district). she gave us a discount leaftlet for the open top bus service which was used. we were on the floor above where the wine tasting was held thankfully so we didnt have lots of people walking past the rooms and we overlooked market street. the room was clean and tidy with a small bathroom which was adequate with loccitane toiletries. we were given strange dressing gowns to use in the wardrobe - - leopard and - zebra (i understand there is a giraffe too!). we spent a lot of time in the room as we were very jetlagged and the weather was atrocious as it poured down with rain constantly. we managed to get about with the aid of a very trusty umbrella and did the open top bus ride (which was covered thankfully). the room was comfortable and the tv was fine with adequate channels. we did try the wine tasting once but found the wine on offer that week would be the same every night so decided not to bother again. everyone we came in contact with during our stay was really friendly from concierge to the doorman. we left our cell charger behind in the uk and the concierge went through lots of chargers in his possession to see if one would match but unfortunately it didnt but at least they tried. we were very with the position of the hotel as it was close to cable car and union square and very easy to get around.',happy
id27739,' i work near the sheraton and had to stay over recently because my daughter had a very early appointment at a boston hospital. we got a recently remodeled --rd floor room with modern furniture and a great views of the christian science plaza. the fact that it is attached to the prudential mall makes it a great choice in inclement weather and gives you some walkable - more affordable dining options. staff was excellent all around.',happy
id27740,' this hotel is fantastic for walking in ny night and day. it is near -th and broadway esb times square........... suppershuttle is ok from airport to the hotel and back. you can print your card for come back by plane at the hotel. breakfast could be better but it is correct. in february rooms were or too hot or not enought hot but they were clean. thereisnt sun in rooms at the -nd floor but in mine i saw esb. just a problem with the price. the man didnt look at the voutchers and asked ----$ for a room which price was ---$ on the voutcher !!! he has changed after but it was a bad surprise after -- hours traveling.',happy
id27741,' this was my first time at this hotel and i was pleasantly surprised by the friendly service. i had a problem with the tv remote and called for a replacement not only was it replaced but the front desk called me twice to make sure that it was taken care of they were considerate and genuinely friendly. they were helpful with directionsetc. the breakfast buffet was excellent for - dollars. the restaurant was clean the service was prompt and the food was fresh and well prepared. it was not fancy by any means but it was well stocked and great for kids. the swimming pool was clean and never crowded it is next to the street so you here a lot of car traffic. there was ample parking in the lot. my room was clean and it had a good sized refrigerator microwave and a small sink. overall i highly rate this hotel it is definitely fairly priced and has great service.',happy
id27742,' i found a good deal from tripadvisor and booked a queen room for four nights in july. i was expecting a slighty refurbished and a small room in old hotel but i got way more than that. the hotel itself looks very new in every way. the elevators are modern corridors look brand new and the rooms. it is surprisingly spacious and new in every way. actually the water pressure in bathroom was the best water pressure ive ever witnessed in usa. it wasnt just a small refurbishing theyve almost rebuilt the hotel. and yes it is time square.',happy
id27743,' well first we got lost getting to the hotel thanks to mapquest. so my husband called the hotel and the helpful gentleman at the desk directed us right to the location. we are spg members and when we arrived at the hotel we were pleasantly surprised by the upgrade to a suite. it was a great room and lots of sitting space for the - of us. we were only there one night but it was very clean and quiet. the person at the desk suggested a great place for dinner and he came through with his promise. we will definitely be back on the return trip home from florida.',happy
id27744,' we scheduled an eight day long trip up the california coastline to san francisco. we stayed at the sheraton at fisherman is wharf for - nights of our vacation. first off the hotel couldnt be in a much better location we thought. it is only about a couple blocks walk to pier -- and all the great dining that it has to offer. ghirardelli square is within walking distance as well. the cable car stop can take you to union square for more great shopping with a fun ride. while we were there the hotel was working on some pretty extensive renovations. these are pretty badly needed because the hotel was looking a little bit dated. the carpet in our room was very well worn the wallpaper faded and peeling a bit and everything was just a tad dark for my tastes. if they still offer it get a club level room. we didnt know what it was and had to call and ask but it was worth the extra few dollars per day. essentially the club was a small area just outside the entry hallway to our wing of the hotel. they had a nice contiental breakfast with lots of fresh fruits juices cereals coffees etc. i know it sounds like standard continental breakfast fare but the quality was good enough that i actually wanted to eat it. in the afternoon around happy hour time they have cheese trays fruit trays and other tasty snacks. both services are included in the club level room price. overall we thought the place was a tad overpriced for the quality of the rooms which hopefully has changed substantially due to the improvements they had in progress. they said we were the last people to stay in that room before they shut it down for renovations. the staff was pretty courteous but not outstanding. the concierge seemed kind of useless...at the stand they had a little sign stating that he was an employee of some travel information service and not the sheraton. when we stopped to ask some questions he helped us but tried to sell us a bunch of trips and stuff that we werent remotely interested in...in short i want a concierge to be an information resource that can help us find interesting things to do i dont want a sales pitch. we liked it wed probably stay there again if we wanted to stay down by the wharf.',not_happy
id27745,' disappointed......i have stayed at many - and - star hotels....the room was stuffy smelling mildewy smell......others in our group had similar problems on conference. hard to get a room since conference was booked. old.....needs refurbishing badly. i would definately not stay at this hotel if you have options to stay other places. very isolated from restaurants shopping etc. pretty foliage that is about it.',not_happy
id27746,' i had an unscheduled stop at boston logan and needed a hotel for the night. after flying several days in a row i was utterly exhausted and ready to find a place to lay my head down for a few hours. my airline was going to put me up at the hilton but i decided to bite the bullet and stay at the intercontinental on my own dime and so glad i did. this is a very nice intercontinental with excellent customer service as normal. even though i arrived very late my status was honored and i was upgraded to a beautiful room a gorgeous view over the water. i managed to get on an early morning flight out so didnt get to experience as much of the hotel as i would have liked but i will most certainly return at a later date to take advantage of this lovely hotel when i have the time to actually enjoy it.',happy
id27747,' we stayed here this weekend for a visit to seattle - the hotel was ok -small rooms need remodeling- some mold present in shower area- nice staff and free shuttle to westlake ctr and the space needle- the lobby and breakfast were good. hotel was not as nice as other springhill suites we have stayed at.',not_happy
id27748,' had a wonderful time thanks to the very helpful staff. te were great in giving us directions & advise as to where to go & how to get there in seattle. awesome location!! great view!!! rooms were clean & well stocked. wifi was flawless.',happy
id27749,' we loved the collonade. great location very helpful front desk staff lovely rooms comfortable beds. a little noisy with hallway noise in the morning. i would definitely stay here again.',happy
id27750,' this is a wonderful gem of a hotel. more of a motel in some ways (not the fanciest rooms ever our bathtub didnt have a stopper and one never was found the pool mysteriously closed after an inspection)... but the view is amazing! right on the ocean the traffic dies down at night and you can fall asleep to the sound of the waves. honestly if this hotel were in any other location it wouldnt be such a gem but right on the beach makes it a -+! very mellow and relaxed atmosphere. we stayed with our - year old and didnt feel that we were annoying any of the other guests at the hotel. at the same time i saw kids around but didnt hear them so if you are child-less dont let that put you off. very nice staff (who didnt always accomodate our needs but were nice enough) good morning coffee priceless views great location (close to everything but felt miles away)... id definitely stay here again. as has been mentioned the kitchenette is a bonus as there really is not too much within walking distance foodwise. also the bagel cafe across the street is disgusting so avoid anything there. better off at the gas station or bring your own goodies! there was a fridge and micro.',happy
id27751,' bid on priceline and got the hotel for $--. check in staff were fast and friendly hotel clean and beds were comfortable. only very minor quibble was that the heat in the room seem to cycle a lot so you would suddenly wake up too hot and then it would cool down again. (we had set the temp to about --f). we didnt use any of the hotel extras such as wifi or parking. took a previous trip advisors tip and parked --- block down for $-- rather then the valet parking. and for shopping? the location is absolutely unbeatable. close to all the major stores and pike market.',happy
id27752,' spent a great weekend at the affinia for my sister is --th birthday treat. when we arrived the weather was hot humid and very thundery so it was great to get into a wonderfully cool clean air-conditioned building. the receptionist was lovely and sorted out a super room for us on the --th floor with spectacular views of the empire state building (when we could see it through the mist that shrouded it the time we were there). we were impressed at the size of the room(s) considering we were in a city centre hotel - a double bedroom with lounge (sofa bed if needed) kitchenette and decent spotlessly clean bathroom. air-con was a real bonus even if a little noisy. great location right in the middle of everything. only let down by the lack of good quality restaurants nearby. found the locals to be overwhelmingly friendly and helpful. they couldnt do enough for us and even the street cleaners were polite. we found some great restaurants and would highly recommend the aqua grill a superb seafood restaurant at the end of spring street in soho. also the rink bar at the rockerfeller centre is a great place for informal cocktails and has a great buzz about it early evening. cant wait to go back to get up the empire state!',happy
id27753,' i recently stayed at the hotel and was very pleased with my experience. the location is ideal the staff was very accomodating and everyone went out of their way to make our stay as pleasant as possible. even when we asked for extras - like late check out or holding bags after we checked out the staff rose to the occasion. i would choose this hotel again for my next new york stay. i hope it will be very soon.',happy
id27754,' the rooms are very large. they have a large desk dresser set a closet and a small table and chair. plenty of room. the room was okay. i suspect that the bathroom was not cleaned because a note was left in the bathroom for room service and it was not touched. the bathroom floor looked dirty and we found a hair on the commode. toilet paper roller was broken and the toilet paper finally was taken off and put on the back of the commode to keep it from falling off the roller. the nickeling and diming was outrageous. they charge $--.-- per day for self-parking. a -- oz soft drink is $-.-- the charge for using their atm is $-.-- per transaction. they did not provide for a free breakfast not even a continental style. instead they charged such expensive prices that we went to find breakfast elsewhere. hotel staff refused to make extra change when making a debit card transaction. evidentially the sheraton chain has not learned about guest centered hospitality. the hotel is conveniently located close to the fort worth convention center water gardens and the hot night life of downtown fort worth.',not_happy
id27755,' me and some friends stayed here for - days and where very pleased. we searched everywhere online for decent affordable hotels. im so glad we didnt stay at this other hotel(forget the name) where we actually booked and called them a week before to confirm and they had closed down. im so glad we found hotel --. at first we thought it would be a problem woth sharing bathrooms and all but everytime any one of us went to shower it was all ways dry and clean inside all of them. besides the fact the hallways and elevator where confined this is definelty the hotel i will be booking into on the next trip to new york. the price was great and there service was too....good job hotel --',happy
id27756,' you couldnt ask for more in a location for a hotel. we were able to get the rate of --- so for the price and the half priced parking it was a steal. i am not sure i wouldve paid any more than that for the hotel. we mainly paid for the location. it is walking distance from the bean and from all the shopping on mag mile and water tower. if you needed a walgreens or cvs there was one on every corner. the room itself is definitely older. i was expecting at least the tv to be updated. room service is extremely over priced. we paid -- dollars for two breakfasts and a pot of coffee...if it wasnt supposed to be a romantic get a way i wouldve suggested to go to a coffee shop down the street. check in was very easy along with valet parking. the staff was very helpful.',not_happy
id27757,' i am currently staying at the budget suite and this place sucks the furniture is old and worn out the bed is as hard as a rock the carpet is in bad shape i need to move the cable back and forth to get good reception on the tv. it appears to me that this place is made up of mostly section - people. you might ask why dont you check out and move to another hotel well i paid for a month and they will not return your money if you leave. no refunds',not_happy
id27758,' we enjoyed the extra space of the suite and having a kitchen allowed us to save a bit of money since we were able to get pastries and fresh squeezed orange juice from whole foods right around the corner. this place is a value for families since squabbling kids (not mine!) can have separate spaces. the suites have been partially redone to give it a loft feel. but room are also a bit worn especially the kitchen. but hey it is nyc and we were out most of the time in places like the east village and soho both of which are quite close. so if you lower your expectations a bit you might see why i rated this very good although somewhere between the trip advisor categories of average and very good would be a better fit. weve stayed in other hotels in nyc and paid a lot more. but to tell the truth those hotels can seem a bit precious and overrated. so we went for an underrated place and were okay with that choice because of the extra room.',not_happy
id27759,' fellow members the wife and i stayed at the holiday inn express and suites fisherman is wharf in early july. i believe there is another holiday inn express on fishermen is wharf but this review is for holiday inn express and suites. the location is excellent for the wharf experience. lots of shops restaurants and a wonderful view. the breakfast is very adequate what you usually get at holiday inn. there were a few issues with this property which may or may not have been taken care of. for a large hotel i would expect more than - elevators and since one was not working this made for some long wait time. the remote on our tv did not always work so you used the controls on the front. none of these items are deal breakers. my biggest problem was the valet parking. upon arrrivng there was a large sign valet parking $-- per night which was a real surprise. their website did not mention the cost for parking and i found this to be abusive. add tax and the parking for one day was over $--. the attendant said there wasnt much choice for the area (what else could he say). not knowing there was an outdoor lot one-half block away that would have saved a bunch i paid the fee. the cable cars are only one block from the hotel but the line was soon long (probable one hour +) we walked to china town about one and one half miles. the hotel in general was just ok but add the outrageous parking and i would suggest you can do better. maybe the financial district and then walk to various spots of interest. daytraveler',not_happy
id27760,' great beds!! really comfortable! the hot water did not get hot at all i had to take a luke warm bath which ended up just making me colder. great fitness room! the lotions and shampoos smelled awful!!',happy
id27761,' the renovated hotel is nice but located very near the jail bail bondsmen etc. extra costs: $---day valet (plus tip) - cheapest choice for parking. also mandatory $- at checkout for amenities fee (- bottles of water). not coming back.',not_happy
id27762,' i read these reviews and i dont understand where they were getting some of these claims. somebody wrote that she slept with a chair under the door? the neighborhood couldnt have been nicer and quieter!!! i mean you wont have - star service becuase it is not that type of hotel but i dont see where the negative comments are coming from. i had a couple of questions about my bill because i am cautious with any bill from any hotel and the owner chatted with me for about -- minutes to explain it all!! it was like the staff was willing to bend over backwards to make my stay pleasant! it is a basic no frill is hotel but they also dont claim to be a top of the line hotel!',not_happy
id27763,' our room wasnt quite to par there was hair in the bathtub and in back of the restroom door the ac unit was making an unbearable loud bang. we went downstairs and mona at the front desk promptly moved us to a much nicer and clean room. she kept apologizing for the inconvenience we know she didnt have to apologize since she wasnt the one to clean the rooms. later on i went back downstairs and thanked her again. i will surely be coming back to this location they really made us feel like family.',happy
id27764,' this was truly a last minute booking made the morning of the day we arrived from san francisco via portland. though we only stayed here for a night before traveling to victoria bc we all found andra to be charming and worthy of the praise it is gotten here. the front valet-door attendant was a little slow and service at the door was haphazard that day the front desk friendly and helpful enough but not over the top either. we did get that great seattle map given to all tourists when we had questions about where things were located. the decor was comfortable and throughout were touches of nyc chic. we got the studio with king bed and couch on the far end of a very large room with a sliver of the puget sound from our window...the room reminded us of a nyc high end studio apartment modern and spotlessly clean right down to the fantastic frette linens (bed was outstandingly comfortable) and it had a tiny but nicely appointed bathroom. the bathroom (really is tiny with no place to store or hold your toiletries if that is an important detail to you) had great soaps and toiletries and the bedroom is tv was a terrific sized flat screen that you could view from the bed or the couch. didnt get to eat at the bar or the restaurant but nightlife definitely was evident we ate at anthony is on the waterfront that night (great) but would definitely try the hotel is restaurant next time. so close to everything in the downtown area (a quick walk to the seaport and shopping) i couldnt think of a reason why not to return there next time!',happy
id27765,' oct. --- i ended up here thanks to priceline. i had a much lower rated hotel already reserved (hotel belleclaire - $----nt.) but i thought i might try to bid for a nicer place for a little more. i got this place for $----nt. which im learning is about the starting point for decent accomodation in nyc. so for $--- i was pleased but had i paid the posted rate of $--- i would have been angry. this hotel is nice. it is clean the staff is friendly the location is excellent etc etc. but it is more like a $-- or $--- room in any other big city. no fridge no wet bar. wireless available for $---day - free would have been a nice perk. im giving this place a - for the price i paid because there was no drama. everything worked everything was clean good fast elevators and very comfy beds.',happy
id27766,' hotel is way overpriced. hallway carpets were dirty halls need new paint - wallpaper. what got me the most was the smelly hallways !!! they need to clean the carpets to get rid of the smoke smell. the whole place needs a paint job parking lot had alot of trash on it plus alot of weeds in the cracks. the landscaping was pretty bad to need to trim those bushes and clean up all the trash in the rock beds. has your typical cheap so-called free cold breakfast stuff. this place is next to a steak & shake the freeway and a home depot. no good views from you windows here.',not_happy
id27767,' i go out of my way to stay at hyatts and hrc did not disapoint. staff was polite professional and friendly. they were very accommodating to us for our early arrival and our room was cleaned to the t every night. i loved the views of the river from the west tower. regency club staff was friendly and often fun. only thing i would change is to have the ac running a bit more during the day in rc to keep humidity down during rainy days. we will go back!',happy
id27768,' older laquinta so not very pretty on the outside but all the rooms have been updated and remodeled. new tvs chairs carpet curtains etc. great for rockie games just walk across the bridge. i will stay here again. great for downtown easy access from interstates. pet friendly no fees. free parking. pool. internet.',happy
id27769,' great staff. very friendly. went the extra mile to make sure everybody was satisfied. highly recommended!!!',happy
id27770,' my husband and i spent our anniversary here and loved it. the construction on the balconies is long gone and the constuction of the new lifeguard headquarters didnt bother us a bit. each morning we woke up to the sites and sounds of the ocean- which was exactly what we were looking for. breakfast at the hotel was good but you have to try breakfast at konos just up the boardwalk (about - blks north). it is well worth the wait! our room was clean and functional (nothing fancy) and the bathroom was extremely clean with great water pressure in the shower- which was important to my husband! the hotel is small so it was quiet and parking in the gated underground parking was easy. the staff was very friendly and helpful. pacific beach is centrally located so trips south to coronado or north la jolla were just ----- minutes by car. we would stay here again and would recommend it to friends!',happy
id27771,' if staying downtown for pleasure i found the omni to be a nice little spot. the place is new and the rooms reflect that. the window views are great as the entire far wall is glass from floor to ceiling. the showers are large walk ins and its kind of cool to have a tv in the mirror of the bathroom. cabs are readily available and upon a late night return to the hotel the in house sports bar makes a great spot for an evening cocktail. next overnight trip to downtown ill seriously consider the omni.',happy
id27772,' as its name suggests this property is less than a mile from a major international airport. do you hear airplanes taking off and flying overhead? not at all. the hotel is located at the edge of a major highway in austin which is undergoing expansion with large earthmoving equipment working each day. hear the road and-or construction noise? not at all. here is a place to stay that offers a quiet restful environment for the traveler. not at all. considering the various easy solutions for the issue i will never understand why some hotels are built with really heavy room doors that have no closure mechanism to suppress slamming while others find a way to insure secure closure with nothing more than a gentle click of the lock. but wait you say. if you dont open the door too wide or guide it closed with your hand it wont slam. please let me know where those considerate travelers stay would you? not at this comfort suites. staying up later than hoped watching from my peephole in my heavy door my neighbors up and down the hall seem somehow unaware that they are not still home where a room door when opened tends to stay open unless actively closed. push those doors open and they just sit quietly on their hinges - push your hotel door open and stand back that sucker is going to close on your hand suitcase or any other vulnerable object or it is going to shut with a noise reminiscent of fireworks. add to that the fact that austin is a great city for nightlife which means hotel guests get back late and the grand slam isnt the breakfast you can get at the denny is restaurant within walking distance. looking for a quiet place to sleep? - you might try the airport terminal down the road there arent many overnight flights.',not_happy
id27773,' the hotel itself was very clean and friendly staff helped to make our stay enjoyable. i had booked a room for - people not near the evlevator; we arrived to find our room next to the elevator and only - beds. this was rectified by allocating another room for us but it was not big enough to have the cot bed out until the other - people had finished in the bathroom each night. this was very inconvenient. the restaurant did not cater for vegetarians during our stay there either.',not_happy
id27774,' first id just like to say the blue-collar staff at this hotel are fantastic. the desk workers maids cooks servers etc really go above and beyond the call of duty. kudos to them and management for hiring a great bunch. the interior of the hotel is gorgeous from the koi ponds to the palm trees to the workout room everything looks and feels good. made to order free breakfast and nightly free hour drinks are excellent amenities. im taking one star off because when you pay this much for a hotel and one that has no problem giving more expensive perks (drinks breakfast etc) paying $-- a day to access wireless internet is silly. great location.',happy
id27775,' thank you melissa for helping make wonderful memories for david and i on our honeymoon. she went above and beyond contacting our resort in victoria securing the most amazing suite to celebrate in. we greatly appreciate it and i hope the w know is how lucky they are to have you! thank you thank you thank you...the christensen is',happy
id27776,' point blank. this hotel should not be called a w. it is dirty dingy and smelly. and by smelly it is that waiting to catch the f train type of smelly. the pool is about the size of a closet. the workout room is best described as cozy. the one bright spot is the staff at the restaurant. if you are an spg travelnista who is a slave to your points stay at the westin. it is much better.',not_happy
id27777,' ive stayed at the grand hyatt two or three times before both personal and business trips and it continues to be a very classy hotel. i never actually saw them but i heard that the yankees were staying there at the same time we were and some in our group reported riding up the elevator with kate hudson (who is dating alex rodriguez). i guess if the hotel is good enough for them it is good enough for me. self parking is available in a garage behind the hotel (entrance on -th avenue) for $--.-- a day and no free in-and-outs. it is pricey but not bad if you plan to walk most places. valet parking averages about $--.-- a day with in-and-out privileges. the sleeping rooms have a nice modern decor with a flat screen tv. i liked the large well lit bathroom with a big bathtub and separate glass enclosed shower (nice soothing spray). there were lots of amenities that you dont get everywhere like toothpaste an umbrella bathrobes and a lint remover. i found all of the staff to be helpful courteous and friendly. they went out of their way to try and beat me to the front door so they could open it. i liked the boarding pass kiosk in the front lobby but didnt like that i had to go to the front desk for my bill when checking out (the hotel is trying to be green). the grand hyatt is in a nice downtown location within easy walking distance to lots of places to eat and about six or seven blocks from pike place market. room service for dinner was ok... not spectacular. there is a starbucks attached to the hotel so each night i went there and bought cakes and pastries for breakfast the next day (to eat with my in-room coffee). this hotel continues to be an excellent choice in downtown seattle. the hyatt at olive - just recently opened within a block of the grand hyatt. our conference was located there and it looked very nice also. one word of warning - the desk clerk at the grand hyatt said the olive - is trying to be even greener than the grand hyatt so be forewarned!',happy
id27778,' the mokara hotel was everything that we expected. balcony room overlooking the riverwalk was clean comfortable and quiet. the staff is very friendly and informative. staff followed up on all requests. only downfall is the taxi service from the hotel. had to walk to a major brand hotel to get a taxi to the att center for the spurs game.',happy
id27779,' i was leery of a renovated ---year-old hotel when making the original arrangements. upon arrival my party and i instantly lost all reservations about our selection. staff is unbelievably courteous and friendly. rooms are clean and well-maintained though of course in some small areas show that you are staying in a historic registry hotel. certainly no worse than the greenbrier or homestead. bathrooms are small as you would expect in an old hotel. dining room has excellent decor and service. the dinner menu is limited and preparation adequate. the overall hotel value for price paid was excellent.',happy
id27780,' the location was great. it was near a lot of the things i wanted to see (rockefeller center time square lots of restaurants). the only thing i had to get used to was the really small rooms.',happy
id27781,' extremely unfriendly receptionist! staff only intetested in tip despite unfriendly and non service oriented apperance! wifi very expensive. try to avoid this hotel.',not_happy
id27782,' we stayed at this motel for four nights. whilst it isnt the ritz it is very clean and comfortable. great value for dollar so close to all the sights and experiences of san francisco. i would recommend it to any thrifty traveller out there!',happy
id27783,' loved staying at affinia manhattan. beautiful lobby front desk was a little slow but they did the best they could. rooms were quite big by new york standards and had its own kitchen which was great. beds comfortable and bathroom tiny. i stayed boxing day to new years week in december ---- which is when new york was heavily hit by a blizzard. staff were extremely accommodating under the circumstances. rooms were surprisingly hot and we were unable to cool them down even during the middle of winter. had a brilliant stay regardless and would stay here again in a heart beat.',happy
id27784,' this is a great budget hotel true its not the grandest looking but the rooms are clean the staff are friendly and its perfectly situated. you can walk to times square in -- minutes theres a subway stop just around the corner as well. nyc is an amazing city and this is a great place to stay i was there with my girlfriend for - nights and we were looked after very well. definately recommended.',happy
id27785,' the name of the hotel is what attracted me. location was great to visit graceland and all the shops but once youve seen that you neeed to get a cab to get anywhere. the hotel is a disgrace and i think its simply its name that gets people through the doors. the staff show no courtesy. and appear resentful should you need to ask them anything let alone complain. the hotel reeked of smoke (and i;m a smoker - so if i could smell it you can imagine how bad it must have been). breakfast was atrocious - plastic knoves forks paper plates. the fact that i paid to stay somewhere that was dirty smelly and with incredibly rude staff was so disappointing. if you want to be able to say you went to the heartbreak hotel just walk in off the street and ask if you could have a look around and see one of the rooms. if you can find any staff they will probably say no - but dont be deterred - tell them you will not make a booking unless you can have a look around. after this you will not stay there anyway.',not_happy
id27786,' my wife and i stayed here in early july and we had a very pleasant stay. the hotel was full of families attending the baseball game as the nationals park is nearby. as the hotel is new the lobby was in great shape with a nice sitting area and a bar and the room was in good condition - complete with a new flat screen tv and those new super comfortable marriott beds. there was a convenient parking garage underneath the hotel and the hotel staff was accommodating. the area around the hotel and the baseball park is still in the process of being developed and this cuts down on what is available immediately around the hotel - though there is a cvs - but there are some great neighborhoods a few blocks away including barracks row which we really enjoy. this hotel should only get better as the immediate offerings around the hotel improve as my wife i were impressed with the commitment to customer service and the physical characteristics and offerings of the hotel. one final aside: i continue to wish that courtyard marriotts would offer a complimentary breakfast but this feedback is not specific to this hotel.',happy
id27787,' overall it is a typical full service marriott. my big issue with this hotel is that they only have those small wall mounted hairdryers that you never expect in a higher-end hotel. i would expect this at a fairfield but not a full service marriott. i have long hair and those little dryers are a joke. i called housekeeping and was told that they dont have anything else to offer. i had to go out and buy a $-- a hairdryer at the drug store that i will never use again. so if you stay here and have long hair bring your own hairdryer!',not_happy
id27788,' i go to manhattan twice a year and this is my choice for a home-from-home until i win the lottery and can afford trump international. the location could not be better as it is just a few steps from the bus stop on --th and broadway and close to either the subway at --th or --nd. i always stay in one of the suites -- since im an insomniac i can go to the living room read or watch tv and not disturb my long-suffering husband. no the hotel doesnt have a doorman or bellmen but given the consistent value well who cares? breakfast consisting of pastries bagels cereals juice some fresh fruit such as bananas is often welcome but life as we know it isnt over if we dont partake leaving us free to go to zabar is (a must visit every single time -- trust me on this!!!) either the cafe or the amazing food store and upstairs for every kitchen utensil known to man is worth it too! more about the value -- i attend the opera and many many of my fellow opera patrons ones who no doubt have much more money than i do also stay there -- we recognize the milburn for what it is and appreciate what it isnt too -- it is not a place to see-and-be-seen but we do brag that were smart enough to know good value! ive reluctantly posted this favorable review because im more than a little afraid that it will become too well known and i will find it hard to book a last-minute stay but you will be grateful that i was so selfless!',happy
id27789,' the hotel itself is a bit dated (looks straight out of the --s) but it is fine. i was there for a nearby conference so i just needed a place to sleep. the room wasnt dirty but i wouldnt call it the cleanest room either... if you just need a cheap place to stay near lax this works. there is a denny is out front if you are hungry... there is a pool and also a laundry room for guests but didnt use either. my room was towards the back so we didnt get too much noise.',not_happy
id27790,' we stayed at the hotel for - weeks to get away from a very long massachusetts winter. the hotel is on an island with a waterway in front and a marina in the back. our room had a table so we could play cards eat etc. with the water view. the only thing negative at all is the light was a little dim in the room. the staff is very friendly & helpful. they were always willing to recommend restaurants and gave us coupons to the many attractions that san diego has to offer. they let us use beach bikes to explore the island. there is little or no traffic there and a trail that is on the other side of the marina. it was a great vacation! we will be back!',happy
id27791,' upon arrival we pulled up to the front of the hotel but parking is on the side..... doorman took our luggage and directed us to the correct location of parking (in professional friendly manner). valet was very friendly and easy (using valet parking vs self parking was another $- per day but it was explained to us prior to us giving him our car keys). hotel lobby was very nice and relaxing. check-in was easy... i had requested a smoking room but when we checked in we were booked in a non-smoking room - the accomodation change was made quickly effeciantly and graciously. the woman checking us in explained again the $- daily charge for valet parking (excellent - no surprises). our room was clean the bed was comfortable (love the way the desk was set up in our room with kind of a peninsula-wing off the desk making for a very comfortable writing area) and we had a decent view. luggage arrived within five minutes of our checking in. location of hotel is excellent - we were able to walk to shopping museums cable cars bus stops etc. in my opinion everything in sf is expensive i resigned myself to $--- a night regardless of where we were staying (price includes parking) - we booked the parking package so i wouldnt have to worry about all the little extras. *** note: even in trying to eliminate isurprise charges i was not after paying $--- plus tax per night expecting to be charged for wi-fi (really hilton you want $--.-- a day for wi-fi!!! after im paying $--- a night!!!!) - at first we werent too upset as there is a starbucks in the lobby and as we all know starbucks offers free wi-fi....nope not here - the barista explained they werent able to offer it to customers due to hilton rules.... we went without internet for the weekend. all in all - a good hotel and i will likely return when im in sf (also note: this is one of the few hotels that offer smoking rooms)',happy
id27792,' on my last visit to the palomar in september of ---- i arrived bleary-eyed: afraid of being late for a noon meeting i had gotten up at -:-- a.m. that morning to catch an early flight. i was to find that i arrived at the hotel with a few hours to spare for a nap before the meeting. but it was still morning and i was told that the room wasnt yet ready. i didnt complain - just probably slumped a bit and grumpily asked when it would be ready. one of the front desk staff presumably noticing my crestfallen expression volunteered to try to find a room that was available immediately. she called up for someone to check and when that didnt work she personally went up to find a room that was ready - which she did and i got my nap. i was very grateful for the personalized attention and for the staff is willingness to go the extra mile. this experience is typical of my stays at the palomar of which there have been many as i regularly travel to san francisco for business and have instructed my secretary to put me in the palomar whenever it is available. it is an excellent hotel with an attentive staff a nice restaurant and a very convenient location.',happy
id27793,' we travelled with our teenage daughter and needed a hotel room with space. the london nyc ticketed all the boxes. spacious room large bathroom two t.v.s and perfect location to explore ny.',happy
id27794,' we (- adults and - baby) stayed here for a week and found things to be generally fine. i had booked a room at the back of the hotel given that the road at the front is really busy – the downside of this is that you get a view of the holiday inn on the other side of the alley out the back rather than the space needle but this isn’t such a big deal. however as mentioned by others there seem to be trucks going down the road at the back of the hotel in the early hours of the morning which woke us up a couple of times. i would describe the location of the hotel as being just beyond the edge of downtown – it is close to the seattle centre-space needle and quite easy to walk into the city centre in about -- minutes and it isn’t far from the edge of the “free ride” bus zone. a tip for others staying here is that the route -- bus is free all day (not just peak hours) and is also free along the length of its route rather than just in the “free ride” area – it goes past many of the sights and isn’t too long a walk from the hotel. the taxi ride from the airport cost about $-- and the check-in was quick and easy (even got some water and cookies for being a priority club member!). the hotel is quite modern and we had a one bedroom suite (with a completely separate bedroom) which was fine for our needs as it allowed us to be in one room and the baby to sleep in the other. the bed was comfortable and the bedroom was clean. it was also great that free wifi was available. the only downside was that the kitchenette wasn’t really sufficient to prepare any food for our baby – there were no utensils provided beyond plastic knives-forks-plates although the fridge came in handy for storing her food. talking of food the breakfast buffet was the standard holiday inn express fare which i happen to like! it was good that fruit was provided as well as the less healthy options. the breakfast room is quite small given the size of the hotel but although it was always busy we never had to wait. the staff there did a great job in ensuring that everything was kept stocked. we chose the holiday inn express rather than the holiday inn next door as the express had a swimming pool – we ended up only using this once (too much to see in seattle!) but it was a great facility to have and the temperature was lovely. we got a great rate of $--- per night through the intercontinental “friends and family” scheme as one of my friends works for them in the uk – if you know someone who works for the hotel chain you get a good discount (i shouldn’t say that you could google “intercontinental hotels friends and family” but.....) car parking is an extra $-- per night but we only picked up the rental car towards the end of our stay from the nearby avis given how easy it is to get around seattle on foot-by public transport. we had read about the problems using the underground carpark so we parked at street level – there seemed to be a few spare spaces. the restaurant in the holiday inn (emerald grill) wasn’t so good – we tried it once as priority club members get a discount. we stood there for - minutes as - staff walked by without even acknowledging that we were standing there. when we sat down we weren’t given menus and were given a broken baby seat. the food was mediocre on top of this so i wouldn’t recommend the restaurant. all in all we would definitely consider staying there if we visited seattle again.',happy
id27795,' me and my boyfriend stayed here dec. --th thru the new year is eve. considering that most hotels around this time were going for $---+ this place is a relative bargain given its excellent location. great restaurants art galleries shopping and the subway are nearby. the room was clean and avg sized and we never saw the other people in our shared bathroom. the only problem was that the street noise can be loud at times. however it didnt really bother us as we always stayed out late every night and passed out pretty quickly upon returning to our room. besides who comes to nyc to sleep?',not_happy
id27796,' my partner and i recently got married at city hall in boston (by the way city hall great ceremony) and we were looking for a hotel that we could get ready at closed to city hall that was also pet friendly. well xv beacon met all of our expectations for an upscale boutique hotel beautiful lobby well appointed room and exceptional roof deck (which is a great location for pictures). what set xv beacon above most upscale boutique hotels is the staff! whatever we needed it was there if not someone quickly brought it to us. i’ve stayed at several other hotels that claim to be “pet friendly” yes you might be able to bring your pet but you always feel like they are not really welcome. well i can say our english bull dog felt very welcome all of the staff from the door men to the front desk to the concierge to the gm who played with kaptin for awhile made us feel completely welcome with our puppy. we will definitely keep xv beacon in mind for family and friends that come to visit and need a place to stay.',happy
id27797,' great location but absolute average at top end prices',not_happy
id27798,' when my husband required a back surgery it was scheduled at methodist hospital which is two blocks from the hilton houston plaza. we checked into the hotel and were delighted to have a two room suite with - --- baths the setup is very comfortable for a family. the suite was clean and the beds were very comfortable. the hotel staff was very friendly and helpful. there is a shuttle that can transport patients and family over to the hospitals in the area. we also had a lovely view of rice university and the tree covered neighborhoods around it as well as distant downtown houston. all in all a great hotel that i would recommend to visitors to rice university or the houston medical center area.',happy
id27799,' we stayed at the ny palace for - nights ----- march while we were in the city getting married. this was my -th visit to nyc but first at the palace & i would now be reluctant to stay anywhere else. its true that you get what you pay for & this hotel is just class. it has the most beautiful lobby & courtyard & staff & service is excellent. the rooms are spacious by ny standards & kept immaculate. we had a wonderful view across to st patricks cathedral. we visited the gilt bar in the hotel which is lovely. the location is great close to totr & a short walk from -th avenue shops central park & times square. would highly recommend this hotel to anyone & look forward to visiting again in the future.',happy
id27800,' this hotel lived up to all expectations and was really excellent. we had a junior suite (the upgrade was on promotion as we checked in). the staff were very helpful and friendly. nick the hotel porter was particularly enthusiastic and gave us lots of good advice about how to spend our time in boston. the room was large very clean and nicely appointed. the highlight was the two wonderful restaurants in the hotel itself. both were very popular buzzy and had excellent food ambience and service. we loved everything about our winter break in boston and couldnt recommend hotel commonwealth enough.',happy
id27801,' the standard hotel in nyc is down on the far end of manhattan in the super trendy meat packing district. there are many high end boutiques and good restaurants close by. the recently opened high line park starts right near the hotel. my favorite thing about the rooms is if you are on the side with the hudson river views you can sit in the deep tiled bath tub and look out over the river from the tub. the rooms are pretty compact but the beds are comfy. the beer garden is a fun place to sit on a nice day and people watch. it is a trendy place to be sure but i do recommend it as a comfortable and convenient place to stay if your needs are mainly downtown.',happy
id27802,' we stayed here in february when we were in chicago for a wedding. we got to the hotel and asked about upgrading. we were told we could upgrade to a room for $-- a night that would be about --% bigger and have a nicer view. i decided we would upgrade and remembered to give them my priority club number. with this the man at the front desk informed my the upgrade would be no cost to me. already we were impressed and excited about the free upgrade. we went to the elevator and headed up to our floor. when we got out of the elevator our room was literally arms length away from the elevator door. this wasnt a huge deal though because it is always nice to not have to walk as much when you spend all day waking in the city but we were worried that it would be noisy. we walked in the room and right away our jaws dropped. this upgraded room was about the size of a jacket closet. you walk in the door immediately to your left is the bathroom straight ahead is the closet and to your right is the bed. it was literally like a train compartment. i know you are in the city but still for an upgraded room this was tiny. other then the size the room was nice and the bed was comfortable so we got over it. we had a nice view of the city and being that it was my first time in chicago that was appreciated. we didnt rent a car which is good because they charge around $-- a day for parking so consider that when you are deciding if you are going to rent a car or not. and if you are taking the train from the airport it is close to a mile walk from the train station. so it is semi-inconvenient to get to unless you are taking a taxi. maybe it just seemed bad because it was close to sub-zero temperatures when we were there. the location is nice on michigan ave close to a lot of shops and restaurants and things. when it comes down to it i wasnt too impressed with the size of the room and would probably choose another hotel if i were to return to downtown chicago.',not_happy
id27803,' i am not a picky person--i have slept in worse hotels but this is the first time i feel ripped off. i paid premium for less than a budget room. the wallpaper is falling the tiles are cracked no shampooconditioner or toiletries other than one bar of soap and a flashlight equivalent of an overhead light. you have so many options on michigan ave--dont pick this one!',not_happy
id27804,' hotel monaco is in a great location rooms are large decor is sophisticated and it has a lot of boutique hotel touches e.g. wine reception in late afternoon. but the service is as uneven as a cobblestone street. one example: i wandered down to the lobby on a saturday morning at -:-- a.m. looking for coffee. the desk clerk told me that coffee service ended at - a.m. but she would see if there was anything in the kitchen. while i waited another guest came by looking for coffee. this time another desk clerk brusquely told him coffee service ends at - a.m. you can buy a cup in the restaurant. same hotel same day different definitions of hospitality. the day before when i checked in at -- a.m. the desk clerk told me check in is at - p.m. youre room is not ready. asked when it might be ready she said at - p.m. i asked if i could leave my bags so they could be brought to my room when it was ready. you can check your bags but youll have to retrieve them yourself she said less than helpfully. i left my cell phone number and asked to be called when the room was ready guess what? no call. my bags? the bellman was out when i returned at - p.m. my bags didnt get there for another half hour.',not_happy
id27805,' i rented a room here for - nights. the rate i was charged was around $-- per night which was great. the hotel itself looks much better than your typical $-- a night place... it behaved more like a $--- or $--- hotel! highly recommended. the rooms are huge and very well decorated the staff is awesome it has amenities and you always feel like they are doing the best they can to please you. these people are serious about good quality service. the only not so cool thing about my stay was that the phone in my room didnt work and they couldnt seem to fix it for the - nights i was there. but that hardly affected my positive impression of this place. if you go here you will need a car as it is not exactly in downtown austin. i had to take cabs. another thing i just remembered they have a free shuttle to and from the hotel.',happy
id27806,' well before a horrible theft on the day before we were leaving we quite enjoyed our stay !! the best thing about it is the location. the rooms are very small though- we opted for a double the bathroom is basically in the same room-very strange !! so it was a good stay appart from when our shopping bag got solen from our room. we left for breakfast one morning and came back within the hour (in which the cleaner had cleaned our room) and the bag was gone. very horrible after shopping and it did ruin our last day-night. do not know if it was the cleaner who took it or someone came in to our room when she cleaned but management were horrible and dealt with the situation badly which did spoil out trip. do not know if i can recommend it really because you do pay quite a bit for such a small room and you would expect with this price a safe and secure room. use the safe like we did with valuables but there is no room for bags etc. you have been warned',not_happy
id27807,' i have nothing but great things to say about this hotel! it is beautiful! the staff are so friendly! we arrived at this hotel at - in the morning from an overseas flight we were not expecting to check in to our room until at least noon but we thought we would try anyways. upon arrival...we found that the room we had booked was not available but the receptionist offered to upgrade us to a junior suite(studio suite?) for an additional $---. i was very glad we did! this room was huge and gorgeous! we had a --- square foot balcony no breathtaking view but what a surprise! the concierge was more than willing to reccommend places for dinner and get our reservations for us for shows and dinner as well as call towncars etc! a little tip goes a long way with these people we even recieved a wow! from one of the guys! after making a complete mess of our room before we went out to dinner the housekeeping staff came in and reorganized it all! i was not expecting this as it was - pm and was actually a little bit embarassed by the state of our room! just one of the things that added to our amazing stay at this hotel! i would definitely stay at this hotel again in a heartbeat!',happy
id27808,' my wife and i stayed at the renaissance using priceline is name your own price and were rewarded with a room for $---. upon arrival the front desk upgraded us free after we told him it was our anniversary (which it was). we had a corner suite with incredible views and the room was gorgeous. the staff could not have been friendlier we really enjoyed the lounge and we will certainly stay here again. all of my expectations were exceeded and my wife was blown away by the suite.',happy
id27809,' from the moment you walk in the door you feel welcome by the facility as well as the reception desk personnel. without exception the staff of this particular hampton inn tries their very best to make sure that you want to come back. it is clean inviting and has a great breakfast buffet.',happy
id27810,' we really enjoyed our stay at the mansfield. the hotel has a boutique-style feel to it. true the rooms are small but we went to new york for a long week-end gateway so we wanted to be near many of the main attractions. in spite of the size the rooms are nicely appointed - we particularly liked the ebony wood floor. it was also possible to slightly open the window. no complaint either about the cleanliness our maid did a perfect job each day. the complimentary espresso machine in the lobby is another plus. again the hotel is perfectly located in midtown manhattan just a few blocks from times square the rockfeller center and grand central station. multiple subway routes are stopping nearby. we travelled for neward airport and used the newark airport express which dropped us off - blocks away at bryant park - an economical and conveniant way to get to the hotel.',happy
id27811,' my husband and i stayed at the villa florence over labor day weekend and it was a perfect spot. no need to have a car the bart is near if you are coming in from the airport as well as the trolley just down the block and cabs are plentiful. we loved the complimentary wine and the decor of the lobby. we received friendly help with restaurant recommendations and were pleased over their suggestions. loved the aveda products and even though the room was small it was cozy and it is not as if you are going to the city by the bay to stay in your room the whole time anyway! i have recommended to friends to stay there and will definitely return to the villa florence. it reminded me of european boutique hotels that ive stayed in.',happy
id27812,' as it says you get what you pay for!! this was the cheapest hotel i found and for that it was fine yes it had no lifts yes they did have bed bugs but they know and it has been dealt with. our room was clean and the bed made every day.. be warned though if you go for a one bed room it is small probably why they have flat screen tv is as they couldnt fit the older ones. the showers in other rooms have noisy pipework which comes on early due to people getting up but if your from europe youll be up anyway due to the time difference the staff were all very helpful the tube was literally outside the door and went straight to times square or all the way to ground zero and the statue of liberty also have a look around the local area it has great shops and a good atmosphere so all in all i would stay there again but i would get a double room',happy
id27813,' booked online and hoped for the best since we had never been to san antonio. we were pleasantly surprised when we walked into the hotel. a very grand entrance and lobby in what was formerly the alamo bank. we were traveling with another couple and asked if any free room upgrades were available. we were each given king suites! kitchen (full size fridge) living room with couch and chairs and desk and a large king bedroom with an extremely comfortable bed nice bathroom too. there were windows in every room including the bathroom! everything was spotlessly clean. this suite was nicer than my first apartment! the staff were amazing! my husband is a diabetic and at -am he woke me to say his blood sugar was crashing. we had nothing in the room and room service was not available so i called the desk to explain my emergency and they sent a security person up with a container of orange juice within - minutes. free of charge! the riverwalk is right outside the lower level cant beat that. the breakfasts each morning were hot and plentiful and the evening beverages and snacks were a nice treat too. if we are ever in san antonio again we will definitely stay here!!',happy
id27814,' a must stay for sure! we loved this hotel. my husband took me here to propose to me on the riverwalk that weekend. we paid a high price for our room but it was a standard room but it faced the riverwalk which was lovely. the halls were quiet but dark. the hotel has a great ambiance and i would definitely stay here again. it smelled great as soon as you walked in and the staff was very friendly. the room was clean and had all the amenities you would expect. the hotel is one the other end of the riverwalk (the quiet end). a bit of a walk from the main part of the riverwalk but the staff will gladly help you get a cab. the restaurant was great and the breakfast was delicious. slow service but the waiter was attentive. i wont stay anywhere else but here when going to san antonio',happy
id27815,' the hotel itself - the lobby the common areas the pool the restaurants - are all very beautiful and stylish. this does feels like a business hotel plenty of important looking suits flying around with blackberries flashing all over the place. the valets were fun and smiled a lot which made us feel very welcomed. receptionist was effective and nice as well. everything was going perfectly until we got to our room. we had booked a grand premier room expecting to be treated to the epitome of comfort for our last two days in the us. well we were disappointed. sure it was really spacious but it wasnt far from being empty. the bathroom was single vanity which felt strange. the toilet was leaky (by the end of our stay the floor was flooded). the bedroom had two double beds (not queen!) which were too small for two people. isolation was bad we could here people talking in the neighboring room all afternoon really disappointing ! expected better from a four seasons. breakfast was good the waitress was wonderful. wifi is expensive and failed to work on the first day. left feeling robbed at nearly ----$ a night we wont be checking in here again. or at least not in this room category (even though it is supposed to be one of the best rooms!)',happy
id27816,' very nice staff. hotel was basically clean although the rugs were a bit stained in the room. no air conditioning. linens were excellent.',not_happy
id27817,' my sister and i were greeted by - very friendly and helpful people at the front desk- edgardo and jennifer. they were able to help us with an earlier check in which made things much easier for us. the room was very attractive - lots of counter space in the bathroom for two women. the restaurant was excellent- probably the best lamb shank i ever had in my life! i dont travel to dc often but if i ever go again i will try to stay at the hotel george.',happy
id27818,' the rooms were great.. service was awesome. i would most definatly come back again. oh and the location is the best. easy access to everything. thanks for the wonderful stay.',happy
id27819,' an average hotel. friendly staff. double room (two double beds) was spacious and clean. our room looked out over empire state building. bathroom still a bit shabby and dated. convenient location. no coffee-tea facilities in the room but starbucks across the street. apparently when booking through a travel site (expedia tracvelocity etc.) one doesnt get the best rooms so ask upon check in for view quiet room etc.',not_happy
id27820,' stayed several nights for business....good central location.....excellent service.....restaurant was reserved for private parties - nights....food from room service was the pits.....but again hotel staff and room were great!',happy
id27821,' overall great stay for a - day conference - forgot to pack toothbrush adaptor for my laptop etc. staff was able to help with everything. love the go green housekeeping program which gave me vouchers to use for food etc.',happy
id27822,' when you think of planning a girls weekend indianapolis is usually not the first city to come to mind. but if you are looking to get away from things for a few days to relax and to spend the day at the spa the conrad hotel in indianapolis is the perfect choice. rooms: the rooms are modern and elegant. the bathrooms are quite large with separate shower and large bathtub. if you just have to continue to watch your favorite show while brushing your teeth you can do that with the television in the bathroom. the beds are comfortable and you can order from a pillow menu for additional comfort. just ask about it and someone will be up to provide the variety of pillows available. the double beds i believe are a bit small for my taste but the king size beds are quite nice. spa: the day spent at the spa was just right. the staff were so very attentive and friendly. make sure you book your treatments early. it looked like there were a lot of weddings and receptions going on in the hotel so the spa books up pretty fast. the prices are reasonable too so fill up on as many treatments as you can! service: hotel staff were friendly and always willing to answer questions about where to go for lunch questions about the room or just about anything. anytime we asked for some assistance room service or needed something for our room the staff was right on top of it. we never wanted for anything. transportation: the best way to get to the hotel is to use indygo is green line route. it takes you right to the hotel and back to the airport. it runs about every -- minutes and is about $-- roundtrip. the hotel may suggest a car that can pick you up and take you back to the airport but i wanted to save my money for the wonderful spa treatments available at the hotel...so indygo was the choice. the hotel is a gem in downtown indianapolis. no car needed. everything (theaters restaurants) was close by. perfect location.',happy
id27823,' my wife was attending a conference in san francisco so i tagged along to see the sights. we stayed there for seven nights which proved to be long enough. the good points: the beds are very comfortable. that is one of the big reasons we stayed there we knew we would be there for a week and did not want to get stuck sleeping on a crappy bed. we have a tempurpedic mattress at home and the heavenly bed at the westin was excellent. it is in a very location if you want to see san francisco. it is on a third st. a stones throw from market st. the buses and streetcars and a short walk from the bart and the powell and hyde cable car turn around. it is a short walk to the other attractions in that area chinatown and union square the moma and many others. the staff was over all very helpful and professional. we called guest services to request a refrigerator for our room and it was delivered to our room in less then ten minutes. the room was very clean and we found there to be plenty of room for two people for a week. the floor to ceiling window did give a very cool view out into the city. now the not so good: it is in the heart of the city good if you want to have easy access to things not so good if you need some quiet. the room is not sound proofed so you can hear the street and it is busy all night. we could not get the internet to work. it worked everywhere else in the city just not in the hotel. the wifi would not let us connect and the hardline network cable would not either. their internet and entertainment is managed by lodgenet (they are used widely in the hotel industry) and we called their help desk to try to resolve this issue. the person we spoke to could not help so our ticket was escalated to a tier - representative and we were told that we would receive a call back shortly.....it never came. we waited for two days and our call was never returned. we called back and got no where. i went to the front desk and tried to get someone who could help and they told me that the it person is not in the weekend. so i got nowhere with this problem. all this and they charge you -- dollars a day for the service. (we did not connect so we did not have to pay) it would seem that like a minor problem if it were not for three factors: my wife and i were going to be stranded there for five days due to hurricane irene having disrupted so many flights including ours to boston and my wife needed to work remotely the following week. i had an online class that i had to attend on the following monday. the westin is a business hotel they should not have these kind of issues. over all it was a good experience though and i would recommend it if your looking for a centrally located hotel downtown but away from the union square area.',happy
id27824,' i ended up getting the plaza hotel through a name your price bid on priceline and it turned out to be excellent. we had a beautiful view of the east river empire state building chrysler building and south east manhattan. the hotel has a tennis court and pool on the --th floor with an amazing view. the room was big enough and everything with clean and tidy throughout the hotel. my negatives hotel parking was $-- a day which isnt too expensive for nyc but i called ahead to find out the price of parking and i was told it would be $--. we were not allowed to carry our own bags forced to use the bell hop for safety reasons (aka money reasons!) and internet was $-- a day. but all in all amazing view which was worth the price alone.',happy
id27825,' i was fortunate to stay in the renaissance hotel in ---- (even though it says ---- on here) on a business trip. we flew out to new york for - days before we sailed home on the queen mary -. after what seemed like an hours drive from jfk airport (it wasnt really an hour just that wed been flying since -am) we reached the hotel. it was lovely but stunk of fish. the reason it stunk of fish was due to the hotel having an exclusive fish bar in the middle of the hotel. we were on the --th floor if i remember correctly. the bedroom was fabulous. there was - double beds a huge bathroom and chairs. we had a fantastic view of hersheys chocolate factory and could actually smell it when you opened the window. the bar in the hotel was of decent price. due to me being under -- at the time i wasnt really meant to be there though! we didnt eat at the hotel as we wanted to sample new yorks finest breakfasts! (tiffanys would of done nicely!). the staff were great and really helpful and supplied us with a map and highlighted all the new yorkers best places to visit where we came across will smith filming i am legend. this hotel was lovely! i wouldnt go back to it though as i wouldnt want it to spoil the experience we had there the first time. awesome!',happy
id27826,' we just returned from a girls weekend in the city and stayed here. it was a perfect size and location. the staff made us all feel comfortable and welcome.',happy
id27827,' we stayed at the hotel to see a padre-giants game at petco. the room was large and they delivered milk and cookies for bedtime snack. nice view of the ballpark infield from our room. the staff was very friendly. if you are going to the ballpark you can walk across a special -rd floor bridge between petco park and the hotel. pool was nice and poolside snacks receive good reviews from kids. the location is great for touring the gaslamp district for nightlife and shopping. only downside was the $-- per night parking per car. we had two cars so paid double. ouch. nice breakfast in hotel at mccormicks.',happy
id27828,' we were very conflicted about staying in this hotel because due to the pictures on the site. it looked kinda dumpy but not too bad. upon our arrival we could not believe our eyes. it was disgusting! it was filthy run down unsafe looking smelly and overall well...disgusting! we got the key to check out the room sat down at the falling apart rickity table and chairs that were in the room and frantically dialed other hotels in the area to beg them for an open room for the weekend. thank goodness the red roof inn on e. ontario st. had an open room for the weekend. if anyone on here has anything good to say about this hotel besides the fact that it is close to downtown youve got to be taking crazy pills.',not_happy
id27829,' this hotel always offer great rates and if you are looking to stay near sea world and the bay its a good location. if you are looking to indulge in the nightlife of the gaslamp district you are better off at the w hard rock or the us grant hotel. this is primarily a tourist hotel for families or a good place to stay if you have a flight out the san diego airport. the hotel is starting to show its age and is need for an update.',happy
id27830,' the hotel is in great location if you want to visit and see san fransisco city. it is at a walking distance form major attractions. you can take f line train from ferry building which is - blocks from the hotel. you will not need a car if you stay here. considering the cost of parking in the hotel (-- dollars a night!!) i would advise not to have a car. i stayed here for two nights. the staff was courteous and helped us with the directions when needed. room was of decent size clean and with a great view. we did not try the food at the hotel as there are tons of great eating places around.',happy
id27831,' we were looking for a place to stay in the city that was affordable and near lakeview. this hotel has a great european feel. the staff -- especially sandoor and jeremy -- were helpful courteous and went out of their way to help us feel comfortable. if you are a aaa member there is a ---percent discount which is great. pros: quaint comfortable clean room. nicely furnished. flat screen tv. close to lakeview-lincoln park-wrigleyville-boystown. room service menu with burgers soups available at affordable prices. free wifi. free coffee-tea-hot chocolate available -- hours. free newspapers. great lobby area with fireplace. helpful staff. cons: not the quietest place. expensive parking ($-- a day with in-our privileges); spotty wifi. hard to control room temperatures because of radiator heat. thanks to the reviews here we asked for a room on the quiet side and on the top floor. amy was great in helping us book the room. but as others have said the sound proofing isnt the best and we could still hear the train and the train announcements all the time in addition to the person in the room next door coughing. however it wasnt unbearable. the hotel is close to one of the busiest gay bars in chicago but we didnt hear much noise coming from there even with the window open. overall a great place to stay if you are not a light sleeper.',not_happy
id27832,' we stayed at the willard hotel for several days over the july -th holiday. our taxi brought us to the front of the hotel-wow! the pictures do not do it justice! we were greeted by friendly staff at the door and directed to check-in. the ceiling in the lobby is magnificent- the state seals of each state is painted on the ceiling-just beautiful. there is an antique room key divider behind the desk. our bags were brought up to our room promptly. we had a beautiful room- extremely large suite with luxurious vintage carrera marble bathroom! extremely clean room with comfortable beds with a view of the side street.unfortunately loud construction complete with concrete trucks jackhammers started that night at midnight and continued until -am! we were moved that morning to another room with an apology from the front desk staff. the second room was smaller but just as clean and comfortable. we used the exercise room which is in the spa area downstairs. the exercise room looks out to the sunbathing area in a courtyard. a bbq was held at the parc restaurant outside on the -th- looked good but we ate elsewhere. the fireworks were amazing- we sat outside the hotel and had a fantastic view! staff at the willard were courteous-holding doors open for our daughters and ourselves hailing taxis etc. location was great for us with two children. corner bakery was near the rear entrance of the hotel;close to metroand shopping cvs. i would highly recommend the willard hotel!',happy
id27833,' the location is great. it is close to the b-d metro station but you have to walk a bit (- min) to the - line. the room was beautiful roomy (at nyc standards) and quiet. most of the crew (except one incident) was very helpful. this incident makes me give those - instead of - stars in this aspect. there was an iron in the room and the bathroom was modernly designed. there was a lcd tv in the room but the reception wasnt stable. the breakfast was fine. my only real complaint is the mattress quality which was much too soft imo. all in all - highly recommend.',happy
id27834,' we only were able to stay for one night but that one night was exquisite. the service was impeccable: the front desk staff allowed us to check into our room early the housekeeping staff was hospitable and very attentive to detail the valets & doormen were immensely friendly and helpful and the restaurant staff was on-point in all the right places. the rooms were spacious well appointed and comfortable. we were part of a wedding party and the bride & groom were upgraded (at no charge) to a luxurious honeymoon suite. this is certainly hospitality at its finest. whenever we need to stay in dc we will be staying at the palomar.',happy
id27835,' the staff was super helpful and allowed us to check in at --am which was perfect since i was traveling with a - and - year old and my husband and i drove all night from orlando fl to dc. the room was clean and modern the kids loved the view of the city and it was in a perfect location so we could walk to the musuems and the white house. i loved that the shampoo was aveda in the room and that they offered tea as well as coffee in the room. the lobby was spacious enough to bring the kids downstairs and they werent in the way of other guests.',happy
id27836,' we stayed here (may -- & -- ----) which was initally based upon the reviews found on tripadivsors. and let me tell you it is worth every penny. below are a couple things i would like to share with all internet readers. #-- facility & location this hotel can be found right downtown (walking distance to mono rail pike place market & pioneer square - all three can be reached even on a slow walk in less than -- minutes). now on previous postings some parties had mentioned parking. as far as i am concerned there is no better place than the secure public parkade next door. yes youll need to pay $--- day but it is discounted and there are in and out privileges. there is no better deal downtown. plus we shouldnt forget when traveling to other large cities parking generally runs around $--+- day - so as you can see it is very inexpensive. as for food - beer - -- minutes away is a really great place mccormick’s where you can enjoy a great hour - days a week. appetizers are only $-.--- dish and there is lots of beer to chose from. however if you fancy a more classy place a nice sit down restaurant then you need to still try this place -#- the engagement okay now for the main event. last weekend was a very special moment for myself and now fiancé (andrea). days prior to arriving in seattle i had spoke to daniel spurgeon - general manager about assisting me setting up our room for a huge surprise that saturday night. you see it was that night i was going to ask andrea to marry me. it was unbelievable daniel michael - the front desk supervisor and his staff were all over it. talk about service ... daniel went as far as sourcing out everything from the wine to the tulips (which as a rule are out of season now) to placing rose pedals down on whites sheets from the door to the bed to up on to the bed. oh yeak lets not forget they even threw in a free up grade. to me this is customer service at its finest .. and we thank you all for your effort & support in making this a very memorable weekend. darryl & andrea',happy
id27837,' got to this hyatt about - pm. no room available unless we wanted one without a desk. i said that would be fine wed flown from the west coast and wanted to relax. given a room on the fourth floor that was very small.closet tiny but got our clothes in after we requested more hangers. there was alot of noise due to traffic but the real fun begins about -- pm. that is when the big trucks start coming in to drop off supplies for the hotel. so we got to hear diesel engines back up horns jake brakes and regular horns till sometimes - a.m.! i asked for a different room the next day but the desk clerk told me that the other side of the hotel had four lanes of traffic rather than two and it would be loud there too. i got the idea that she just didnt want to change us and i (mistakenly) quit pushing for a different room. i ended up using earplugs and drugging myself the entire week we were there! the only good things i can say about this place are that the housekeeping staff kept the place immaculate and you are very close to the metro (about - blocks.) i would not however stay here again.',not_happy
id27838,' this is my favorite hotel in the world...okay maybe with the exception of the hotel luna on the island of capri in italy. right in the heart of north beach the hotel boheme overflows with character and charm and i adore the staff. you can literally step outside the door of the hotel and into wonderful italian coffee shops bakeries and restaurants. a fabulous little gem of a place for those who want an interesting and authentic experience in san francisco.',happy
id27839,' the service navigator (conssieur) ahd hotely lobby was amazing.. the rooms could definitely use work. the location is great for sightseeing but we struggled with finding things open after - or - in the evening and finding a breakfast place on sunday posed to be interesting. the hotel doesnt have a swimming pool and parking is ridiculousat over $-- a day so we parked in the pmi lot in desalles st for $--- day',not_happy
id27840,' our room was a king bed room on the -th floor. the room entailed a king bed large tv airconditioning a seperate area with a - seater couch table for - kitchenette with coffee machine microwave & fridge. rooms are quiet no noise from other rooms and clean. the bathroom was a good size with the shower over the bath. the water temperature varied but it was ok - it was still warm enough. the staff were helpful and friendly service good. breakfast was included and is served -.-- - -.--am. it is self service and consisted of a good variety of foods. it is not of a high standard whcih we felt was a let down of the hotel. the location of the hotel is good a - minute walk to the chinese theatre the hollywood walk of fame shops bus stops train station. as la is so spread out hiring a car is a good option. we caught the bus to santa monica hired a tandem bike and rode around the area. note santa monica is about an hour away by bus.',not_happy
id27841,' for the week that we stayed here we settled in to this hotel like it was home (and in many ways it was better). we loved being able to start the day in the gym and end our evening in the pool and there were lots of other things to do too such as play basketball or go to a movie across the street. the room was comfortable and well stocked including internet and a thermostat that both worked reliably and comfy pillows. we didnt get tired of the breakfast options and the front desk was very helpful. all in all a great stay.',happy
id27842,' club quarters - rockefeller center corners the market on minimalist accommodations. you get a comfortable clean bed in a convenient location. other amenities such as a working remote control for the tv and light switches that do not have to be jiggled to work are extra.',not_happy
id27843,' this is a dungeon. not even a phone book and they do not accept visitors after -pm as if you are in detention. they should just close the damned thing. nothing works properly towels are thread bear....arrrrrrg this place is a dump.',not_happy
id27844,' i had been to ny many times on business but wanted a family friendly hotel in a central location to bring my family (mum and two - year olds) for their first trip to ny from the uk. the hilton garden inn seemed ideal and even exceeded our expectations. it was really close to time square but probably the quietest hotel i have stayed in we all had a great nights sleep and the two queen beds were soooo comfy! rather than earn more hilton points we opted for the buffet breakfast in the cafe adjoining the hotel which was really good also. the hotel staff were all genuinely friendly and helpful...this whole experience all contributed to a fantastic and unforgettable trip to ny.',happy
id27845,' our kids really liked the water park. there were a lot of lifeguards on duty which made me feel better. we got a good price by calling the resort directly a better deal than what was being advertised online or with aaa just ask. the beds sheets pillows towels etc. were very comfortable. where the hotel gets you is when it comes to food and drink! you are not allowed to bring food to the water park except for water. i was able to sneak in some granola bars! they check your bags for food and alcohol being brought it. the food and drink at the designated areas is expensive! be prepared to shell out some bucks for lunch and dinner. the service at the water park was bad. we always had to go up to the bar to get service. no one ever came around. we all went to rustler is rooste (which is located on the property but no longer affiliated with the hotel) and had a good meal where the kids ate for free!! i think we will try a different place next time.',not_happy
id27846,' i couldnt be happier with this hotel. even if i hadnt gotten it for a steal of a rate i would still have been thrilled with the service and amenities. great location too. i will definitely be back.',happy
id27847,' small rooms but to be expected in such a prime location in a major city. around the block from the t so you can really get anywhere easily and the view (from my room at least) was great. the club downstairs wasnt appealing but that kind of place isnt my thing so i wont judge that. and be sure to be in the lobby at - for all the wine you can drink in an hour. overall great hotel id go back if i stay in boston again.',happy
id27848,' we have just returned from a fantastic weekend in san fran. june -st - -rd. the chancellor hotel was great i would not hesitate to recommend it. we received a warm welcome from the desk staff and found our room (#---- ) to be exactly as expected only cleaner. every thing was spotless even the fire escape outside our window was as clean as the inside of the building. we were welcomed by a personlized note from wes and the staff waiting for us inside our room together with a bottle of wine and a picture frame. i have read some of the reviews on this site so i will add my comments regarding some of the complaints. we heard very little from other hotel guests while inside our room only the occasional door opening and closing. the room did get a little warm but the ceiling fan took care of that and my husband and i had no trouble sleeping. the room is not large but we had no problem with space the closet was spacious enough for all of our luggage as well as our purchases so the room remained uncluttered and plenty big enough for the amount of time we spent there. we helped ourselves to coffee in the lobby and found that to be very convenient along with the cookies and fruit which were always available. the woman at the tour desk helped us with all of our transportation needs very effieciently. all in all i am to say this hotel was a great choice and i will definitely be back. to wes and your wonderful staff thank you for a memorable weekend!',happy
id27849,' the wyndham blake was in a great location for a visit to chicago. the staff was friendly attentive and offered great tips to make the stay easier. the doorman gave easy directions to get to the l train as well as the best route to take for the baseball game. another staff member greg suggested that we check out a little jazz club located a few blocks away. not only did he give us directions he walked us to the club and escorted us to a table in the club. the club was called up close - and it was a wonderful evening. greg also suggested a blues club and was so friendly- he truly made the stay more than just an average hotel experience. my fiance and i got a room upgrade because we just recently got engaged which was going above and beyond in my opinion. the neighborhood was full of life but not overly busy like some of the neighborhoods we experienced. within walking distance to millenium park and only a few blocks away from the red line (which brings you right to wrigley). the room was beautiful the bed was super comfortable and this hotel also believes in a green way of operating. linens changed every - days (unless requested daily) and re-use of towels is encouraged but you can always get fresh towels each day if you would like. also they are pet friendly!!! starbucks is right across the street a bar is attached to the hotel and there are plenty of places to have a drink or get a bite to eat. overall this was a great stay for us and we will definitely stay here again next time we visit chicago. i would recommend the wyndham for anyone looking for a great place to stay.',happy
id27850,' this best western isnt bad. paid extra for the room with the space needle view. exterior structure of the building has a large overhang blocks the view at the lower section of the needle. you cant see the top of the space needle unless youre by the window. it was a little disappointing that we couldnt see it from our bed (it is a huge room and bed is -- ft from the window). might be a better view from a higher floor. room is outdated but huge! king bed looks small in this room. tv is new lcd type about -- ? i was a little suprised and disappointed at first but it was very clean and the bed was comfortable. despite the negatives the location of this hotel is great for couples and families wanting to walk to everything. the space needle is - blocks away. tons to do nearby without crossing any major roadways. other newer hotels i was looking at were on the other side of the highway. this place is - blocks from the needle monorail seattle center etc. good price for parking at the hotel.',happy
id27851,' it has been such a pleasant experience staying at the hampton inn (seaworld-airport) that i am writing my first review. i have been at this hotel for about a month and i have never received such great customer service. i travel quite extensively with my job and this trip was no exception though in hindsight i did come quite unprepared for this trip. i have had to ask so much of the staff that i felt that they had the right to give me the cold shoulder – so to speak. however each time i have been greeted with a smile as the consistently have gone out of their way to help me. i feel as though i have spent hours at the front desk seeking assistance! the rooms are great but that is not what seperates this hotel from the rest. it is the front desk and their great personality that has left a lasting impression on me. i would like to give special consideration to ms. alvarado - i cant the number of times she has gone out of her way to be of assistance. the combination of a great comfortable room and the impeccable service has guaranteed this hotel my future business.',happy
id27852,' i picked this hotel because of its location and price because i wanted to go to the museum of natural history central park and zabar is. but i was pleasantly surprised by the hotel considering it was under $--- a night on the upper west side (excluding parking). in manhattan i usually settle for a place that is clean and affordable. but this place was more than clean - it was nice. it was quite spacious for a nyc hotel easily twice the size of the room we stayed last time near times square. the staff was friendly. although not advertised they were to bring us a crib and a small fridge when we asked for no additional charge. i also heard they had free wireless internet but i didnt use it. overall i was pleased with the choice we had made - definitely a great place for the price and location.',happy
id27853,' great hotel. good location short walk to times square and empire state. room idealquiet with good facilities. staff very friendly and most helpful. southgate towers is an ideal base for a trip to nyc',happy
id27854,' after reading all the reviews we were expecting to be staying in a dump we were very pleasantly suprised! waited around ----- minutes to check in then off to our room it was nice and spacious two double beds which were so so comfy clean best shower in any hotel ive stayed at maids were in every day changing towels etc. fantastic location great for the subway and loads of food places for breakfast. we considered cancelling this hotel a few months ago but so glad we didnt it was great for everything we did. we were there - nights and were sorry to leave (no really the bed was so comfy!)',happy
id27855,' recently stayed at the conrad for - nights during a wedding planning trip. it is hard to beat the central convenient location of the hotel - - block off the magnificent mile above the shops at north bridge (which includes nordstrom). easy walk to many of the great river north restaurants and bars as well as the cta red line (at grand). our king room on the --th floor had a nice skyline view up michigan ave. towards the john hancock tower. the room was very clean spacious and nicely appointed. more than adequate closet and drawer space to unpack the suitcases for a week and leave them in the closet so theyre not in the way. bed was very comfortable with plenty of pillows. didnt take advantage of the pillow menu but may if we have a return stay. the recessed lighting over the headboard is a really nice plus if all you need is an overhead reading light at night. very large bathroom w- separate water closet. plenty of sink space and very large plush bath towels. the deep soaking tub w- shower is spacious although it is more conducive to a relaxing bath than a quick shower (water tends to gather & stand on the tub is ledge so be careful). check-in and check-out was seamless and the staff is very friendly and helpful. the lobby bar is a nice quiet place to gather for an evening or late-night cocktail. the restaurant definitely met our breakfast needs although it is a tad pricey and rather bland for a restaurant in a -.--star hotel. even though the restaurant fell a bit short for our wants everything else about the hotel met or exceeded our needs. the conrad is one of the best chicago hotels given its location and amenities for the business and vacation traveler. i highly recommend it to anyone visiting chicago!',happy
id27856,' very nice hotel and a great location. cool neighborhood would have liked to have been there for rest and relaxation instead of business. the subway is very close. it is a happening hotel with a good lounge. nice assortment of free papers in the morning. the staff was very helpful and gave me a list of near by restaurants when i arrived. the room was a bit small and the ac was noisy.',happy
id27857,' this was the worst hotel ive stayed in for a very long time. i imagine this is what it would feel like if ikea decorated a hotel room--a room in a tiny space lab! the rooms were so small and the amenities were next to none--they didnt even provide local magazines just more advertising brochures for the w. it was very uncomfortable--you could barely even use the toilet. the bed was comfortable but that was pretty much the full size of the room. the view was non-existent and the walls were so thin you could hear very clearly into other rooms. the only thing worse than the room was the service. we asked for a nearby breakfast place and the concierge just pointed us to starbucks. when we couldnt find ice and called down for help they were so snobby saying there is ice on every floor--turns out it was in a locked unmarked room! when we tried out the bar downstairs the bartender was very unfriendly and the overall space was small and dark. the room service more than doubled the price of the items which were already inflated - $-- for a chicken sandwich! the area at night is pretty dead. i highly recommend you pass on this one - definitely not one of starwood is strongest showings ...',not_happy
id27858,' my husband had a conference in san diego and we opted to stay at the solamar rather than the hotel that the conference was at. good call! the hotel is in a great location in the heart of the gaslamp district. it is an easy walk to petco or any great restaurant. the staff was super. we arrived at --am and even though we were very early for our check in time they had our room ready! i requested a room far away from the elevator and we had an end room! from the jsix restaurant staff to the staff at the pool barand the front desk staffeveryone was very friendly and called us by name. our room was very nice. it offered a great view of the city flat screen tv is and a very large bathroom with a nice deep jacuzzi tub. the beds were comfy too with lots of pillows. the pool is located on the -th floor and although it was cool when we were there the outdoor bar was open. they had lots of propane heaters to keep you warm. it seemed as though it would be a great place to hang out when it was a bit warmer......lots of cabanas and spots to relax around the pool. we ordered food at the restauran on several occasions and each time it was very good. free internet is also a plus when you are a kimpton in touch member. overall a great place to stay with a super friendly attentive staff who went out of their way to make sure you lacked for nothing.',happy
id27859,' i was stranded in dallas for a night (thanks for nothing continental!) and ended up staying here - they had special rates for distressed passengers. pros: close to the airport friendly staff rooms are spacious and clean. cons: the ceiling kept creaking every time the person above me moved around - not very loud but enough to notice. the wifi didnt work in my room. also these are suites and all in separate buildings which can be a little scary if you are a female traveler and have watched too much criminal minds. all in all it was pretty good. if i am ever stranded in dallas again i know where to go.',happy
id27860,' thirteen friends on a golf trip accommodations were wonderful and the staff extremely friendly! hope to go back.',happy
id27861,' positives -great staff- greeted me nicely remembered i was here for job interviews and complimented me when they saw me in my suit super nice people came a few mins late for breakfast one morning and things were already put away but the girl let me make a waffle and got me milk and stuff. -rooms are decent; fridge microwave things were clean from my perspective -safety- i read a lot of reviews because as a woman travelling alone i wasnt going to risk anything. things seemed fine while i was there went out at night and came back and there wasnt any funny business happening out in the parking lots; such as hookers etc from previous reviews. but i did lock my deadbolt while i was in room and parked by the front desk for precautionary reasons. location- took me about -- mins to get to the hospitals i was interviewing at right downtown so that was ok. printing- i was able to print off a few things at the front desk which is really handy dandy. negatives -internet was down for almost -- hrs and that really sucked and then when it came back up it was super slow and i had homework that was due. there is one computer downstairs so that is an option as long as the internet is working there. will i stay again??? - i plan on staying there again in a week because it was such good service and i have more interviews:))',happy
id27862,' we had a beautiful room the location is great and the property is beautiful. however housekeeping didnt clean our rooms until about - - - pm. we realized this on the first day after coming back from brunch (-pm) to dirty rooms so we asked the next day for them to come earlier since we were getting ready for a wedding the next afternoon. byt -pm they didnt come! as we were borrowing towels from the neighbors they showed up annoyed we were in the room and demanding a time frame for them to come back. we suggested an hour and were told that wouldnt work. unacceptable. called front desk to discuss situation and was directed to housekeeping to a line that didnt answer. not pleased with this service at all!',not_happy
id27863,' to keep it short: located in the middle of manhatten but still a calm place to relax. not only the rooms the whole hotel persuades with a modern design. we were looking for a clean place to stay. sanctuary is spotlessly clean what we really appreciated. the best of all is the staff. all of the employees are so nice. they really tried to make our stay as comfortable as possible. the atmosphere in this hotel is so great you leave it totally relaxed. next time in nyc we definitively will stay in the sanctuary again. just excellent!',happy
id27864,' my family and i stayed at the affinia for -- days this past august upon the recommendation of a colleague who had been very impressed by its location and family-friendly atmosphere. we certainly were too - as nyc is not known for its large hotel rooms with affordable prices which were provided by the affinia dumont. we stayed in a one-bedroom suite on a higher floor which was perfect for our needs. on the first night the sofabed wouldnt open and we were told that it was too late for a repairman. however this problem was rectified immediately the next morning and all other minor ones in the following days were taken care of very soon as well. we especially appreciated the fully-equipped kitchen (normal-sized refrigerator stove microwave dishes glasses mugs frying pan utensils and even a dishwasher(!). the coffee-maker (a huge plus for us) was used daily as was the dishwasher - when you have the option of being able to have some evening meals in your room this helps make one is trip with family much more affordable. the duane reade on the corner as well as the murray hill deli right next door provided plenty of fresh and-or microwavable food options. both the double-bed and the sofa bed were comfortable and the hallways were always quiet even though the hotel was fully booked. the rooms were cleaned promptly and extremely well each day. returning to our room after our full hectic days in new york city we always felt like we were coming home to our oasis-away-from-home! and the staff was exceptional - we had great tips from the concierges (many thanks to james who recommended di fara is pizza way out in brooklyn - was definitely worth the long subway trip) and also the bell-men (a shout-out here especially to donald quite a character and a great help to us on several occasions during our stay - the affinia dumont should make sure to hang on to him). the barking dog restaurant downstairs has a delicious array of breakfast choices with smiling service and tasty food - we used it at least - mornings and the servings were so plentiful that we wouldnt get hungry again till mid-afternoon. location-wise we found murray hill to be very central - close to everywhere including several subway lines and within walking distance of the empire state building and macy is as well as madison square garden. all in all the affinia dumont provided us with a great family experience with very reasonable prices (for new york city!!). well definitely go back.',happy
id27865,' my wife and i decided that we would visit san francisco for our honeymoon and found the archbishop recommended in several travel books and decided that it would be a great place to spend three nights. the archbishop operates like a bed and breakfast and is extremely unique. breakfast is delivered to your room each morning along with the pastry cart from which you can make a selection. our room was tastefully decorated and very cozy. the hotel supplies top of the line toiletries (mint shampoo and body cream). our bed was very comfortable and was topped by a thick douvet and pillows that were actually pillows (a pet peeve of ours). the staff are extremely helpful and friendly. the hotel itself is located close to transit on a road frequented regularly by taxis so hailing one is never an issue. this hotel has a very small elevator which would only fit one or two people comfortably otherwise you will need to climb potentially several flights of stairs depending on the location of your room. this was not a conern for us so we did not address this at the time of booking so it is possible that those with limited mobility may be accomodated. be sure to raise this concern if it applies. one of the best features of the archbishop is that they offer a complimentary wine and cheese get together for the guests to enjoy each evening before dinner. there are several cheeses and wine to sample and this serves as an excellent opportunity to discuss your day with fellow guests and get new ideas for the next day. the only negative thing that i could say about the archbishop is that in my opinion a bed and breakfast should change their menu daily and not offer the same thing twice. all three mornings we were offered the same quiche (spinach or ham) which was nice on the first morning but we had grown very tired of it by the third morning. based on the fact that the rates are mid-luxury this ought to be addressed - also given that my wife is not an egg eater her choices were far more limited. all in all we would recommend the archbishop and would likely stay there again.',happy
id27866,' i had a great experience at the w chicago city center while there on business last week. the rooms are have a contemporary elegant decor with the most soothing colors and the bed was amazing! the hotel staff went out of their way to service myself and my guests and my hat goes off to the two managers that i worked with mark matthews and mark harbec. this hotel is definately a home away from home with an exciting twist...a loungy feel with candels and mood music is relaxing to the senses. on your next visit to chicago check this place out!',happy
id27867,' to begin w- the staff at this hotel is probably one of the best ive ever experienced. they were pleasant knowledgeable and professional. the affinia manhattan is a gem. the room (-x twin beds) offered more than enough comfort space for my - yr old twins my wife and myself. the kitchenette was a plus! the beds were very comfortable as were the pillows. the bath was a bit small but the water pressure was excellent. the ac had a sleep mode...very nice. we had a --th floor corner room looking down on -th & the garden....yes a bit noisy (street noise) but what do you expect? the only complaint is the wifi charge of $--.-- per --hr. we decided to leave our laptop @ home. overall this was a great choice and we would definitely stay there again and highly recommend this hotel.',happy
id27868,' just stayed three nights at the muse and loved it! the location is perfect to anywhere you want to go in nyc........everyone is friendly from the front desk to the doormen. the complimentary -:-- pm wine hour is very nice in the hotel lobby. everything i requested for our accomodations was granted. the rooms are great and we had a huge balcony from the --th floor! my only complaint was that the water was a little slow draining in the sink & shower but im sure when you are in an old building this is common! would definitely go back. i have stayed in several other kimpton hotels and the muse did not disappoint!',happy
id27869,' this is my fourth stay at fairmont san francisco on nob hill. a fantastic place that has to be seen. tower room with a spectacular view of the city. i booked a flight-hotel package through british airways website and the rates are worth every dollar. cable car crossing just on the corner makes getting around easy.',happy
id27870,' hello it is nov - and im in my room working and looking at the only source of heat - one of those very noisy heating fans attached to the window. this hotel is actually pretty nice and it is at a very good location. however if you like me prefer central heating you may want to look elsewhere. good luck!',not_happy
id27871,' this is an incredibly average hotel with apparently very little in the way of oversight. first the good; very good location large rooms comfortable bed. now the bad; the absolute worst valet bellmen and front of hotel staff i have ever encountered. ive spent roughly --- or so nights in hotels over last - or so years so that is saying something. zero help with doors zero inquiry about bags an absolute abomination parking vehicles and a completely apathetic demeanor. the front of hotel was hanging out yelling and laughing like it was a house party while people --+ are waiting to park or get taxis. now based on how comfortable they seemed acting like this it has to be normal operating procedure. that means no oversight. its a shame because its in a very good location across the street from reading terminal market which is a fantastic place to get lunch with --+ diff options.not as good as quincy market in boston though. its also near at least a dozen good restaurants like capitale grille amada etc. its also a decent looking hotel w a pretty good lounge. but unless you get a great deal $----$---(very rare) its definitely not worth a look. this will most certainly be my last visit to this marriott. ps- the front desk person we dealt with was professional and pleasant.',not_happy
id27872,' very nice location extremely close to the airport. however i was given a room they knew they had noise issues with. the breakfast was weak and the room service was poor quality but yet more expensive than normal. i would expect more even i was not a diamond hhonors member. the downtown hilton is much better.',not_happy
id27873,' the people who works here are very friendly and helpful. there is a resident cat named charlie chaplin - very sweet he made the place feel like a home :) the hotel is located right by a major subway (and across from an awesome pizza spot) the west village is a close walk and has amazing food-night life. continental breakfast every morning was awesome- a great way to start the day in a healthy way-yummy yogurt! overall a great value!',happy
id27874,' stayed at this hotel with a friend who was visiting from new york. the staff makes the beacon a wonderful place. it was amazing to know that from the security to everyone we came in contact with was incredibly helpful very attentive and polite. they are some of the most phenomenal group of people we’ve come in contact with. though we were not interested in the monuments it was just the right location we were interested in. the room was clean and the beds were comfortable. they have water in the lobby late evening it is very refreshing. i will recommend this hotel to anyone who is interested in value and service.',happy
id27875,' overall service great. the breakfast has varied selections and service very good. beds comfortable and easy access to many attractions. decorated festive for holidays. will definitely consider for future visits',happy
id27876,' the price was great. the room is a good size. the beds are really tall which creates a little worry with small kids but they are clean and comfy. there is a strange smell in the room from the a-c but it either goes away or you become used to it. overall pretty with the hotel and would stay here again.',happy
id27877,' the hotel was beautiful. it was really neat to stay in a historic hotel. the lobby was incredible. the cafe in the lobby had excellent treats. the hotel was nice and close to the riverwalk and other attractions. our only complaint was that the hotel was extremely noisy. we could hear road noise elevator noise and other guests all night long!',happy
id27878,' our family of three stayed at the milburn for six nights in mid-august. we had booked a two room suite through the hotel is web site and were very pleased with our accomodations. our rooms were very clean large and comfortable. my son was thrilled with the free video selections downstairs and the fact he had his own tv. the staff was very professional friendly and helpful. as the other reviewers have stated the bathroom was tiny but in good working order. furnishings were very basic. subway and buses are both close by easy and safe to use. great neighborhood; lots of food options nearby. we highly recommend the milburn and would stay there again.',happy
id27879,' road warriors need internet period. advertised internet availability was marginal at best. suffered from poor connectivity for a week. reporting the issue to the front desk yielded no lasting solution. i wont-cant stay there again. road warriors need internet period.',not_happy
id27880,' when we first arrived doorman service was lackluster-left on bags on the trolley outside and then in the hallway w-o telling bell staff where to take it; rooms are tiny here; concierge lounge used to have better variety and quality but has diminished; water in the room w-not stay hot-you had to constantly turn it up or down to get temperature right! very annoying - and sink-tub did not drain. overall location is great and kenny on the bell staff was awesome but nothing else to set this hotel apart!',not_happy
id27881,' the service was really good but we made the mistake of allowing our travel agent to book the room for us. she booked standard rooms at all our other hotels across us and they were all lovely. when we got to this one the three of us were stuffed into a very small room with -x double beds (i fell out twice on the first night). i have to stress this was by no means the hotel is fault but you should ensure you research what room you really want. it is worth paying the extra $---night for a larger room - which is what we ended up doing. the location is fabulous for shopping addicts - right in the middle of everything. it is a very noisy part of town though - you will hear the cable car bells all night long. the staff were friendly and responsive dealing with three very grumpy tennants after the first night.',not_happy
id27882,' over all we had a good stay. but there were a few things about the hotel that i did not care for. since it is a conference center it always seemed busy and crowded. one afternoon it took us -- minutes to reach the street from our room most of that was waiting for an elevator. also the hotel bar staff seemed easily excitable and overworked. oh and get this… the bar closed at -am on a saturday night! -am in the city that doesnt sleep lol if you want to stay right in time square and dont mind waiting for everything because this place is very busy... an elevator drink at the bar or picking up your car then it is a good choice. next time i will stay somewhere a bit quieter.',not_happy
id27883,' i stayed here for a second time this weekend. i love coming here because the grounds & gardens are so beautiful and makes you feel like you are away on an island. this time we had a different style room in the garden area but i liked it just as much as the tower rooms. the seating outside our room was really nice and perfect for reading. overall good stay delicious breakfast intrellises and super accommodating staff. oh and thanks to jennifer for the gift basket. that really made our day.',happy
id27884,' i booked my room online from the sofitel website. what i liked: -.convenient location and access and away from the hustle and bustle of times square-broadway. grand central station – about --- minutes walk broadway-times square – about ---- minutes walk duana reade - starbucks – just around the corner irish pubs restaurants cafes – within - minutes -. elegant hotel furnishing decor and ambience. free wif in room. free use of pcs internet and printer in lobby -. spacious and clean room and bathroom with cosy lighting plush thick towels bathtub (but no bidet) comfortable bed but found the pillow too soft l’occitane toiletries (although they were smaller than other hotel’s standard size toiletries) -. friendly and helpful front desk bell hops one of whom even helped me find out the score of the football game between france and sweden -. hassle free check in -out late check-out at -pm disappointed with: -. no reply to my email enquiry when i used the email address found on the sofitel website. had to use another email address found on their facebook site. -. didnt get my request for room with chrysler bldg – got room facing a neighbouring building -. broken ice machine and housekeeping response. i was informed by the housekeeping staff to get the ice from the --th floor as there was an ice machine there. i would have thought that the staff could have wow-ed me by offering to get the ice for me. -. outdated information regarding planet hollywood. when seeking for family restaurants the front desk suggested planet hollywood among other restaurants. while walking there i saw that restaurant was closed for renovations (at least for some time.) -. ordinary turn-down service . two small bottles of evian water were provided although there were - of us registered as guests in the room. also no written notification that they were complimentary. although i was out of the hotel most of the time and didn’t use the hotel’s services overall my stay was pleasant enjoyable and relaxing. i would recommend this hotel if you do not paying slightly more for your room.',happy
id27885,' we traveled with our - kids to chicago for the new years weekend and had a great time at the ritz-carlton. they are very accomodating to families with children. its a beautiful hotel in a great location. i love being attached to the mall. the concierge was wonderful at getting us reservations at the american girl cafe & the signature room. the only issues we had were that we could not see the navy pier fireworks from our rooms and that the we had to go through the spa locker rooms to get to the pool. my son who is - yrs old had to go through the mens locker room alone (which was a maze) and ended up getting lost and crying. they would not let him go through the womens locker room with me. other than that is was wonderful & i would reccomend it.',happy
id27886,' we stayed at affinia gardens the night before a visit to a doctor in new york. great room (one-bedroom junior suite) & wonderful service especially from front-desk staff and excellent bellman krys who seemed to know what we needed before we were able to ask for it. we wished we could stay a few more nights and would highly recommend this hotel for those needing a room over an extended stay.',happy
id27887,' we got a good deal to this hotel through lastminutetravel.com and was to get a room with a private bath for the price of a hostel in nyc! the hotel is located on ---th and central park west it is convenient to ---th and ---rd subway stations as well as plenty of buses that run near by. we arrived really early in nyc since we caught a red eye plane and we showed up at the hotel around -am to drop off our bags. we were initially told we couldnt check in until -pm at the earliest. my husband had to do some last minute stuff for work so we sat downstairs in their small computer station area. the manager saw that we were waiting for a room and was able to give us a room around --:-- am. the room was small a bit claustrophobic after the two of us were in the room with our luggage but it served its purpose as just a place to sleep for us. the private bathroom was small but clean. the shower glass was only half way so it made taking a shower a bit harder since i was trying to make sure i was splashing all over the place. the staff was friendly and we saw mostly european tourists around. it is an old building converted into a hotel so you can hear people walking above you and the water pipes going. it is a bit further from all the action but the subway and buses are just right outside and it was really nice to stroll to central park across the street. we didnt spend much time in our room so it sufficed our need for a place to crash at night.',happy
id27888,' great deal rooms clean and efficient--small but who cares in nyc--staff friendly--breakfast very good--computer in lobby---fantastic location and cheap parking--will stay here everytime im in nyc',happy
id27889,' overall we had a pleasant visit at this location. the breakfast was good and offered many items. our room was very clean and spacious though not a suite. we were not disturbed nor hounded by the housekeepers in the early morning hours. the wifi was slow at the hotel but so was my -g--g hotspot. everything in the room was functional except the bathroom blower. we carelessly forgot to mention this to the staff at the time but have since then. we would stay here again and recommend the location to others.',happy
id27890,' this is by far the worst hotel you coud ever stay in!!!!!....i found tampon wrappers dirty underwear and pills in my room....the air conditioner didnt work they didnt offer any ammenities....not that i would use anything in that hotel!!!!!!!!!!!!!can you say grosssssss!!!!!!!i had to go to a convenient store to buy ice to keep my kids drinks cold....the staff is incredibly rude also.........please beware!!!!!hotel carter is by far the dirtiest.....trust me dont be cheap spend the money on a name hotel....you wont regret it!!!!!',not_happy
id27891,' a really nice hotel with beautiful clean spacious rooms. especially the bathroom was very nice. we felt very comfortable with our - month old baby. just keep in mind that you have to walk at least ----- min in order to reach to the main attractions of the city.',happy
id27892,' we stayed here for three days on our trip to nyc the hotel was in a good location and the rooms were large and clean. staff were pleasant and helpful and made our stay a lovely experience. the bathroom could do with an update and taking a shower was a more like a game of chicken than a relaxing experience. but what makes this hotel is the roof top pool with a roof top bar and amazing view of the city what more could you want.',happy
id27893,' the hotel failed to inform their guests of the infestation of bed bugs !! will never go back!!',not_happy
id27894,' best western blue sea lodge is a really nice stay. there are not the ammenaties of a resort but who cares when you are right on the beach! awesome location and pacific beach is such a cool area that the location is the key. rooms are nice with modern decor and flat screen tv is clean and comfortable. hotel is in decent shape but you are paying for the location. every morning we woke up to the sounds of the beach ocean seagulls it was awesome. pool is right on the beach and the strand with plenty of activity and people watching. staff were great check in was a breeze and we were upgraded from a ocean view room to ocean view suite. overall great stay and great hotel!',happy
id27895,' date: ------- my teen son and i stayed at this hotel overnight per reviews on trip advisor.com. we were not disappointed ! this hotel was an unbelievable value. the room (and hotel) was beautifully appointed with elegant amenities surely found only in hotels priced two to three times the room rate we paid. had i entered the hotel with my eyes closed no one would’ve ever convinced me i was at a super - hotel especially for the price. the room had a refrigerator microwave and a large screen tv with built in vhs and dvd player. the bathroom even had a weigh scale. the beds were very comfortable. the wireless internet worked flawlessly. the a-c system worked great. the hotel staff and service were superb and even had delicious goodies in the lobby upon our arrival. the desk receptionist gave great dinner recommendations and even provided discount coupons which we took advantage of. finally the complimentary breakfast was unbelievable as it included more than an expected continental breakfast with real eggs meat and waffles ! (texas style) .. and it was all delicious ! the only minor inconvenience i found was that the exercise room was somewhat small and cramped and the single treadmill did not work properly. otherwise this was a great stay – my son wanted to check in for a couple more nights but alas it couldn’t be accommodated in our plans. i would definitely recommend this hotel.',happy
id27896,' we stayed for two nights over the memorial weekend unfortunately we had to leave on the saturday. i booked this hotel based on the reviews and i also managed to get a very good rate. we liked the friendly relaxed attitude of the hotel and the staff easy check in and we changed rooms as the original option on the -th floor had no view we were offered a room on the -th floor which is the smoking floor. as ex smokers this did not bother us but you could smell smoke when you came out of the elevator also in the room a little bit. the view was much better this time though almost at the corner with a nice view over the river. we ate in the restaurant on the first night and it was ok if nothing else. as others have said the location is great as you can walk easily to the places of interest a great option for breakfast is the old timers diner which is just around the corner the dorrman told us about this place and it was just what we were looking for. we just made the end of one of the wine receptionswhich were good and the starbucks in the morning was a nice touch. in summary a great hotel and was not hesitate to book kimton hotels again.',happy
id27897,' from the moment we arrived at the sofitel we were made to feel welcome. the room was lovely comfortable and spotless. the furniture was modern and the room offered every facility from shower robe to coffee nail files to sewing kit. they had thought about everything. the bathroom had a tub and separate shower. the staff couldnt have been nicer and a special thank you must go to hector on the front desk who was exceptionally helpful and jamal who knew what we wanted before we knew ourselves. i would recommend this hotel to anyone who was visiting philly. it is about a -- minute walk from both the museum district and independence park. shops and restaurants surround it.',happy
id27898,' woderful staff and very hip decor. some rooms seemed small but we asked for and received wheel chair accessible room which was quite spacious. awesome location on dupont circle. walking distance to georgetown and monuments-museums plus dupont area is great. watch the world go by from the outdoor bar and meet people from around the world. well be back.',happy
id27899,' recently stayed at the ritz carlton battery park for the fifth time. this time will be the last after discovering a dirty bandaid in the shower soap rack the housekeeping manager was laughing when she came to examine it. this was followed up the next day with a dirty toilet and lack of towels and fresh water. the breakfast manager also managed to tell us how he hates europeans and australians arent much better.... rooms are nice and definitely large by nyc standards but this is clutching to call itself a - star hotel..not even close to the four seasons. gym is ok but didnt appear to be well cleaned or serviced. room service food is the worst ever had globally... due to snow storm we dined in - nights and each night was worse than night before. breakfast was boring and poor quality. could not get into the spa at all. paying for internet in the business centre is ridiculous given peers dont charge for such services. bellmen the best part of the hotel.',not_happy
id27900,' well i like this sort of place. it has lots of character visible wood scrolly frilly decor dramatic entrance lobby that makes you feel youve arrived at least somewhere. i didnt have too much chance to explore the neighborhood but my local host drove me around a bit and pointed out all the great eateries and coffee shops (seattle is pretty old school; i half-expected to hear poetry and bongos). plus it is near the seattle center with all the stuff happening there. i found the room very comfortable and the kitchenette was terrific with utensils dish ware everything exceptionally clean. i mean you could easily live here a week. room was big but there was no desk in the main room just chairs and a cabinet that held an old-style crt tv (but with a good selection of cable). floor creaked along the entryway. bath was fine stocked with shampoo; water was kinda hot or say just hot enough. closet was a big walk-in affair. no elevator if that matters. id definitely stay here again. price was great. accommodations quite adequate. atmo pleasing.',happy
id27901,' we stayed here one week while visiting sf. the hotel is luxurious accomodating every whim. unfortunately the price matches the service. i couldnt say whether this is a good value or not but it is extremely expensive. every trip planned by the hotel was also expensive. the rooms are immaculate the service perfect. youll leave with the impression however that this hotel is still quite impersonal.',happy
id27902,' o.k. if youre doing n.y. on a budget and you need a very centrally located accomodation that is affordable cant beat it. my sister got an amazing rate (dont know how she did it!) and we were able to walk to all of the midtown sights shopping broadway and beyond. when we ventured beyond we were able to cab it back quite affordably. my feet were tired! rooms are compact but newly refurbished comfy beds super clean and noise what noise i was too zonked after the all day sight seeing and shopping to notice. breakfast included and sure the breakfast seating area is tight no biggy we took our plates outside and sat on the benches conveniently located in front. defintely nothing to complain about. if not go to the park plaza or waldorf and pay the big bucks. staff was very courteous and helpful even gave us a later checkout no charge. it was a monday and many guests had left that day. goes to show that they are willing to help if they can. we took a shuttle bus back to jfk and preferred our location to the other - pick-ups the shuttle van made on the way to the airport. both my sister and i commented on the money we saved in cab fare had we been accomodated in any those other locations. exceeded our expectations!',happy
id27903,' though pricey hotel was fantastic! the rooms were a good size clean and heavenly made bed and pillows. everything worked flawlessly. service at the front desk porter concierge was perfect - they were all helpful. to give you an idea of the service level we forgot to bring our ipad- charger. the concierge (lady whom i forgot her name) offered to charge for us on her personal ipad- charger! what great service! only complaint is that internet was not included in the room rate and you have to pay us$--$-- per day. given the room rate we paid (> us$--- per night) internet should have been included. but this was just a minor irritation since everything else about the hotel was fantastic! i definitely will stay at sofitel nyc again.',happy
id27904,' i spent - nights at the argonaunt with my daughter. the reason we choose this hotel was because the rooms looked very different from the norm that you find in the usa. we werent disappointed. the nautical theme and the rooms was exactly as shown in the pictures. the wine reception every evening was very good and the wine was a very good standard. breakfast was included which was continental style with plenty of juice coffee etc. we chose this location as being two females travelling alone we thought it would be a good area to enable us to get out in the evening without having to walk down too many back streets. the staff were excellent very helpful pleasant and friendly. would certainly recommend this hotel if you want to stay near fishermans wharf. just around the corner is the cable car and about - mins walk is pier -- - not to be missed! also a very convenient place to visit alcatraz and to join the tours. staying here made our trip much easer as if you plan to stay near union square you do have get either the cable car or taxi to enjoy the bay area.',happy
id27905,' beautiful rooms with great service! i loved the granite bathroom and products provided. this is a great change from the corporate environment of the large hotel chains i normally stay in. try this hotel and you wont be disappointed.',happy
id27906,' we came in the room and there was ants in the bathroom and a huge spider on the curtains mind you we got a suite so you would think it would be semi luxurious. the people at the front desk were extremely rude both times we went in there. we had an issue with credit cards and so we put the room on my debit card (which was a little low on money) because she said they wouldnt charge it and reassured me more than once about it. we got her the right card the next morning and i noticed that they had charged my card. when i went to talk to them about it they were extremely rude and said it would take a few days to get back to my account no sorry or anything. too bad i didnt have that kind of money in my account and my bank decided to over draft me. all this i had explained to the first lady that swore they wouldnt charge me ! rude people and a messy stay. if you stay here expect to be treated like garbage. horrible customer service!!!',not_happy
id27907,' this is possibly the worst hotel on the planet. first of all they say check in is at -pm. we got there at --- to an ugly lobby packed with weary travelers. we waited on line to check in and when we finally got to a front desk person he said the rooms were not ready yet. we then waited on line again and tried to check in at exactly --- and he said that the rooms were still not ready that we would have to wait on line again. it was unbelievable and the staff was beyond rude downright mean. at about --- we asked if we could just get a refund and they laughed at us. when they finally got us to our room at about --- it was not at all the room we had booked (which was supposed to have a king sized bed and a pullout couch it just had a bed). not only was it not the room we payed for but it had cob webs hanging from every corner of the ceiling wall paper peeling off the walls and crusty stains on the carpet. gross vile horrible hotel. would rather sleep on a bench in central park then ever give this overpriced flop house my money ever again.',not_happy
id27908,' booked a - night stay at the roosevelt as i wanted to treat my mum with a trip to new york. booked a superior double double as the site lead me to believe that the rooms were spacious - not the case. i had emailed the hotel in advance and asked for a room on a renovated floor (had read that they had undergone a multi million dollar refurbishment) away from the elevators and on a high floor. when we checked in we were allocated a room on the -rd floor right next to the elevator. the girl on reception had told me that the room was one of the renovated ones. upon arrival in the room i was disappointed to say the least. dirty bathroom floor room that was so small i had to go out into the hallway to change my mind and wallpaper that was peeling - hardly what i would consider as a refurbished room. i called reception to complain and was advised that every other room was full. i asked about upgrading and was told that it would cost $-- per night but the room wasnt refurbished. had a look at the other room and it stank of smoke and looked like something out of a time warp - i was scared to open the closet in case i found a body! complained again and was advised that the only floors that had been refurbished were -- and --. we were eventually allocated another room on -rd which was marginally better than the other - but still not great. the room we ended up with had a lovely view of a brick wall and noisy air con vent in addition to a bath from which the water didnt drain! all in all a very misleading establishment - website looks great as does the lobby but the rooms are a shambles - pay the extra and stay at the fabulous new york palace!',not_happy
id27909,' the hotel looks to be at the limit of the safe area of washington but very close to the convention centre and --min walk from national mall. you can walk to pretty much everything there is to visit in the city. the parking is a major problem : --$-night and valet only so you need to leave your key and we didnt even know where it was parked! while you check in you have to park on the street (only - spaces) and you have to take your luggage in a hurry while the valet waits to park your car same when you get the car back. we learned there was a parking a few blocks away for --$-day altough i dont know if you can use it overnight. going back i would look into that... drop the luggage with someone in my party and go park then walk back. the hotel is pretty big but old. there was a weird smell in the room but we couldnt quite figure it out. the beds were ok not very comfortable but not awful either. compared to the other hampton inn where we stayed recently and made us choose this hotel it was disappointing.',not_happy
id27910,' sure it looks like some relic from the ----s but this hotel has some redeeming points. the room was clean and had a large working space. the good points: first the incredible marriott beds: wonderful mattresses and sheets. second in an area full of asphalt and planes the inner courtyard is lush and green with soft breezes. third - and most surprising - is the quality of the food at the revolving - yes! - rooftop restaurant. amazing perfectly cooked tuna. the staff were genuinely friendly and very hardworking. on the downside allie is cafe is a total rip off for breakfast and the coffee lukewarm (at -:-- a.m.!) and the food very mediocre. the pool was closed for resurfacing a disappointment in -- degree (c) weather. there is a hotel shuttle to the airport - or you can hop on the rail link which stops at each terminal.',happy
id27911,' we stayed at the omni in december with our two girls and had a wonderful time in san diego. the accomodations were very nice location to the gaslamp district petco park convention center and monorail (or whatever they call it there) was perfect. my only complaint would be that the beds in our room were definately not queen size. that could be a big problem when kids are older-bigger. upon check in our children were greeted with a kids activity bag with all sorts of fun stuff for them to do. they even delivered chocolate chip cookies and milk to our room that evening. there was a baltimore ravens game the following day so the lobby-lounge-restaurant was packed with players and fans kind of cool to be in the middle of the action. we ate breakfast at the hotel both mornings and had wonderful meals. we had a view of the bay and were able to watch the christmas boat light parade from our window. sea world was only -- minutes away so that was very convienient. our best meal by far was at the fish market. it was too far to walk with kids so we cabbed it both ways but it would be a very nice adult walk. and the gaslamp district would be awesome with a group of adults. the entire area has so many bars and restaurants to chose from that it would be a fun destination without children :)',happy
id27912,' booked this hotel because had heard so much about it. we called before we left to see if the room was ready & they assured us it was...upon arrival however we were told it would be at least an hour before the room was clean. they were not nice about it and their tone was not what we expected from an expensive hotel that promotes customer service. we asked if they would buy us a drink at the bar and suddenly a room opened up! the room was very nice & the bathroom was beautiful but not an oversized tub as we were told. the room was very warm and although we kept the air blowing on high and the temperature at -- it never got cool. finally they came to look at it changed the filter which was filthy and assured us it would cool down. it did cool a bit but never got cold. when we checked out they did credit us $-- a night because of the air conditioning problem. while we appreciated that it did not make up for the rudeness we encountered when we arrived. all in all we had a great time but were disappointed in the lack of service for such an upscale hotel.',not_happy
id27913,' this is a very historic fancy hotel. the location is good and it was verey clean but it is also old. this means that the walls are very thin and you can hear everything in the halls and the rooms around you. this hotel just gave me the creaps too. like i was in the shining. also not very handicaped accessible.',happy
id27914,' i travel every year to new york by myself and found this place on expedia. it was in a great location in soho within walking distance of the subway and many great restaurants. im a -- year old female and i felt very safe at this hotel especially at night. the staff was remarkable. super friendly! (that is shocking in new york haha!). i stayed for - days and every employee down to the cleaning staff said hello at every opportunity. the rooms have starbucks coffee and tea with a bottle of water everyday. nice to have when im cruising around the city. clean bathrooms too.',happy
id27915,' i stayed at this hotel in november ---- and had a good experience with the hotel. we returned to this hotel this spring and were quite disappointed. it was very noisy due to construction work close by my room was just close to the elevator (everyone is nightmare) and service was less than friendly. it is still a convenient location for business meetings but next time i will choose an other hotel.',not_happy
id27916,' great location small rooms but a nice hotel for what we needed. breakfast was a massive bonus at this hotel. be careful walking back on a night there was a lot of people standing and staring but i was in a group of ten girls? we also had a room with a view of the empire state building.',happy
id27917,' my husband and i celebrated our -th wedding anniversary by traveling to san francisco. we stayed at the le meridien and just loved it. when we arrived we were quickly shown to the spg desk so we were checked in right away. our room was small but very lavishly appointed. the bed was like heaven! the bathroom was rather large and pretty with great toiletries. (the lotion smelled heavenly!) the best thing about this hotel is its concierge service. right after we arrived i spoke with the female concierge (i cant for the life of me remember her name). i was breastfeeding my daughter at the time and was going to have to pump while we were on vacation since she wasnt with us. since the airline restrictions on liquids were so strict i asked about shipping the breastmilk home. the concierge was able to point us to a shipping store that provided insulated boxes. she also arranged for me to bring the milk to her so that she could store it in the freezer. i was amazed at how professionally she handled herself and how truly helpful she was. the other concierge william sent us to a fabulous italian restaurant while we were there. the name of it was la gondola. it was really romantic. if you were walking very fast youd walk right past it. i think it only seated about -- people. the food was great too. everyone there spoke italian so we just sort of pointed at the menu. it was a wonderful dinner. we did order room service a couple of times. our food arrived quickly and everything we ate was great. on our last day there we ate breakfast in the hotel restaurant. be aware it is very expensive. our breakfast was $---! we didnt feel that we ate that much but oh well. it was very good! we loved the le meridien. it was classy clean and the service was excellent. i would definitely stay there again.',happy
id27918,' the w hotel hollywood is located in picturesque hollywood near the pantages theatre the capitol records building and tons of tourists. the hotel which is located on hollywood boulevard and argyle is centrally located and provides the “hollywood” experience – good and bad. i stayed at the hotel for four nights in september and was pleased with its aesthetic and the cordial staff. everyone was really nice especially the waitresses in the lobby bar. i checked in on a wednesday night and was greeted by a long line of club-goers who were anxiously waiting to get into the hotels new roof-top club drais. i alerted the greeters that i was checking in and they let me pass through the velvet rope and into the lobby. check-in was quick once i got into the hotel. i stayed on the --th floor in a wonderful room that overlooked the parking lot but had a clear view of downtown l.a. the room was spacious and the bed amazing. the bathroom has a window that looks into the living space which is interesting. thankfully i was traveling alone or my companion could view me relieving myself. yikes! take note: when staying on the higher floors you can hear the music from drais nightclub. one evening i arrived to my hotel room to find a young woman passed out in the hallway shoeless with a garbage bag for vomiting (sophistication at its finest). i utilized “sweat” often during my stay and laud the w hotel hollywood for providing a large workout area with nice equipment. delphine the hotel’s french restaurant was nice and the manager was extremely attentive. i ordered a burger and was satisfied with the portion. the w hotel hollywood isn’t a bad hotel it’s just set up to be a nightclub. the lobby is expansive and usually fills up quickly at night with party-goers sashaying around flaunting their designer clothing. from my review you’d think i was elderly and out of place at the w hotel but i’m in my early thirties. don’t get me wrong i love to party and have a good time but getting to my hotel room shouldn’t require getting by a bouncer at the elevator bank.',happy
id27919,' i booked a weekend at the hotel edison - to surprise my fiance with a weekend in nyc for his birthday. i booked the edison b-c of it is close proximitly to times square and the reviews seemed ok. weve both traveled a lot for business and pleasure and it is safe to say that our experience here was the worst either of us have ever had at any hotel!!! it was one awful thing after another... when we arrived the bell hop overcharged me for holding my bags then the first staff member was rude when she gave us our room assignment and key then we got to our room and opened the door only to find it in complete disarray - it looked like people were still staying there or it hadnt been touched to be cleaned (we didnt walk in any further to see for fear they hadnt checked out) we went back down to get a new room and the next staff member (who we found out later was the manager on duty) was incredibly rude (again) and not the least bit apologetic. he gave us another key and went we went back upstairs - this time the key didnt work at all so we went back down again. we calmly told him what the situation was and that so far we were very disappointed in our experience - it was very frustrating. he (the manager!) told us that there are plenty of other hotels in the city and if we didnt like it we could go stay somewhere else! oh my! we were furious after that and would have stayed somewhere else but what good would that do us when wed have been the one to lose the money we already spent on the booking and hed have gotten away with acting so awful? he didnt even issue an apology for the poor service raised his voice at us and was incredibly condescending. a quality customer-oriented hotel would have offered a warm apology and probably comped us a free breakfast or something just as a nice gesture - instead we got a manager with attitude. additionally the room smelled awful and was dirty... even the walls in the hallway looked dirty. do yourself a favor and avoid this hotel - spend a few dollars more and stay somewhere where the hotel is clean and the staff is competent. i was so disappointed that my b-day gift to my fiance was marred by the experience at this hotel; thankfully he was gracious about it but he was just as angry and disgusted as i was.',not_happy
id27920,' ive just returned from another business trip to dallas first time at this hotel. the person who initially checked me in seemed bored with me and his job. he asked how many keys i needed for my room. i said one he gave me two neither of which would open my hotel door. i asked for a room with a nice view and he said he had given me a premiere room. i schlep back to the front desk wait in line for about -- minutes dog tired after an early morning flight from toronto and then i met isteaq! he apologized for the keys not working and promptly replaced them with the one key i had asked for in the first place. he sent someone with me to make sure i would get into my room. i asked him if the room i was provided with had a nice view. he said i think i can find you a nicer view on a higher floor and he was right. his caring and concern for me his customer made this trip bearable. isteaq was honest and i could tell if there wasnt a nicer room he would tell me and not just give me one of those lines that is meant to get rid of me. the room was great and i know if i had had any other problems isteaq would have made it right. and if he didnt i was confident it was because he couldnt and not because he didnt want or could not care less. i also appreciated the excellent information and service provided by the shuttle staff. good work!',happy
id27921,' got a - bedroom apartment for - people close to everything for a small amount of money compared to other places so cant complain. this place was great it was much bigger than anyone of us taught it would be and the fresh bagels and juice each day sure was appreciated. would definately recommend this place to anybody coming over in a group looking to have a bit of craic in new york. definately use this place again!!!',happy
id27922,' we stayed here - nights. the room and ensuite bathroom were both fine. v. nice flatscreen tv. windows you can open slightly. we were near the elevators but we didnt really get too much noise (we were on the --th floor). v. friendly check in staff. free fast internet and free printing. there is a gym although we didnt use it. breakfast was included and frankly even if it wasnt you could still get it. however the breakfast area was not really big enough for the size of the hotel and often got crowded. the breakfast was acceptable but not great. there was no service elevator so the elevator often had staff in it. location is good - one block from madison square garden and a few blocks from the subway station. we took the airtrain and subway from jfk with a large suitcase with no problems. we paid usd --- + taxes per night in november just before thanksgiving.',happy
id27923,' this place was a surprise. i have stayed at several of the surrounding hotels in the area but this one was the cleanest and has the most modern facilities. the staff was was warm and quite congenial. it was a pleasant stay at a very good price and unlike most similarly priced hotels the beds were very comfortable.',happy
id27924,' stayed here two nights for a large business meeting. staff was very courteous and well organized. loved the rooms and the catering. great place for hosting a meeting or just to spend the night. very pleased with my stay.',happy
id27925,' we were lucky enough on a recent visit to hot humid san diego (yes it gets that way fairly often during the summer) to stay in a suite at the beach haven inn in pacific grove. it is a very modest little place about one block from the beach and unlike many places nearby it has great air conditioning!! nothing fancy just comfortable queen size bed good shower comfortable living area and kitchen...the people who run the place are very nice and accommodating. we would definitely return.',happy
id27926,' below is my original review in january... i recently stayed here to see if the varied comments posted were really true and of course i faced with reality that was very positive. granted the noisy streets of -th st are loud it is mostly muffled above the --th floor. since i was here during the whole business weekday i didnt see any large families and frat boy types that would merit concerns. the front desk and staff were very accommodating to my business travel and sleeping needs. all billing concerns were addressed and knocked out before any issues. the room was very comfy which for me was highlighted by the adjustable bed and practical sofa. the in-room internet (both plug and wireless) were very fast for my needs and the view from the --th floor restaurant is spectacular during the morning. the free breakfast is a great value on top of the amenities in the room that you also receive. the only sub-standard points are that the parking is either street or valet (no self or free parking) and the tvs are still old tube (which isnt bad but even the channels are bland). of course the music can get loud on thursday night. overall i highly recommend this place to any business or leisure traveler. it is a great location to the freeway and local entertainment and the clean room and comfy rooms keep to the trademark hilton brand. updated for continued stays in feb-march... so now that my work seems to be more frequently involving austin some annoy thing has popped up. only since im using more amenities at hgi austin i really feel less value at this location. my two biggest gripes are nickel and dime fees and mandatory valet parking. for the latter if anyone knows about thursday nights in austin there is no free parking at night. all the night crowds take up spots after -pm. good luck after that. now with the former the reality of room service has formally set it. ive always known regular hotels to up-charge room service and now that im frequently utilizing it for late nights all the room delivery fees service tax food costs and tip adds up. im better off heading to stubbs for dining-in to save money. in hindsight hgi austin is more like your typical hotel regardless if there is free breakfast but their service staff at the desk and in the restaurant is still above par. the infrastructure and accommodations are great but if you want things youre going have to pay for it (conclusion: original - stars is now - stars).',happy
id27927,' why would anyone stay at a big hotel like the marriot in nyc when for the same price you could stay at a gem like the casablanca. small intimate hotel just steps from times square. we stayed one night took in a show and dinner. free wine and cheese in the lounge area as well as coffee and tea and continental breakfast. the room was a little small but more then enough for a couple. it was so nice to walk just steps from times square into the piece and quiet of the casablanca. would definetly stay there again',happy
id27928,' great location very nice hotel .... near all the restaurants bars and shops they charge for the internet and the vallet is very expensive so its better find other place to park they were very nice to put a microwave in our room for us (baby bottle) and a crib as well',happy
id27929,' we chose this hotel because of its location to the san diego zoo. while it was close this is a very basic hotel. my husband enjoyed the free comtinental breakfast. for the cost this no frills hotel is okay. if i were to go again though id look for a hotel that offers a little more.',not_happy
id27930,' i stayed at the thompson during fashion week and i feel in love with the hotel and the surrounding area. i usually stay in midtown and i had a great time exploring the lower east side. there a tons of great boutiques and restaurants. i loved my room - it had a small balcony and a giant soaking tub. in fact the bathroom was excellent - i love when the shower and toilet are separated. the bed and linens were relaxing. i would say my only complaint was not having coffee in the hotel. but i did enjoy getting out and exploring the little local coffee shops (a cute little one on the corner). im looking forward to my next trip to the thompson.',happy
id27931,' we were upgraded to a suite which was fantastic.we were very touched by the hotel giving us a complimentary champagne on arrival. our daughter had tried to arrange this for us and to pay for it but chris magsakay corresponded with her through email and said that he would arrange it at no cost to her. we were very impressed by his service and also all other hotel staff. the hotel is in a great location and close to everything.',happy
id27932,' when i pulled up to the hotel in a taxi i knew it would be good. we were met by exceptional service as soon as we walked in from the doormen. unfortunately or so we thought our booked room had people in it! however we were incredibly lucky as we got a free upgrade to a spacious suite! although one person had to sleep on the sofa the room catered for all our needs coffee maker big tv beautiful bathroom and soft queen bed. to add to that the maid was extremely helpful as she gave us extra coffee and shower gels as the suite usually is for two. overall if i came to washington d.c again i would definitely come back here! also a good location as only a -- minute walk is required to reach the white house.',happy
id27933,' my boyfriend and i needed a place to stay for one night after a late concert in dc. we wanted someplace clean and safe and were not looking for any frills. although we knew the street was not in the best area we figured the hojo had a decent enough reputation to suffice for one night and the price was great. after our experience i can say that it is worth it to pay more to stay in a decent area. the only reason this hotel rated a two out of five is that the room seemed clean. everything else was a disaster. we walked downtown after checking in and passed dozens of homeless people begging for change. the walk is not something i would ever do again as it led through dangerous looking and dark parts of town. we returned to the hotel that evening and at -:-- a.m. were awoken by a loud banging on the door. we were terrified and upon looking through the peephole saw a large man standing there swaying and looking incoherent. he continued to bang on the door foor the next five minutes. we shouted at him to leave and finally he did. it occurred to us (in our half asleep state) to call the police but we figured the man would be long gone by the time they arrived. the rest of the night we tossed and turned unable-afraid to fall asleep. the next morning we went to put our luggage in the car and noticed glass all over the ground next to the driver is side door. i remarked that we were lucky it was not our car that was broken into. unfortunately i spoke too soon because when i went to open the passenger is door the window was completely smashed out. the stereo was ripped out and several personal items were stolen (including a gps system which we should have never left there in the first place.) this in combination with the last night is door pounding left me feeling terrified and angry and i went to alert the desk clerk while my boyfriend called the cops. when i told the clerk what had happened he didnt even bat an eye as he told me this type of thing was common especially at this time of year. (apparently the thief was christmas shopping in our car?) i told him it would have been nice to have been made aware of this little issue before we checked in. hopefully this review will alert anyone else looking to save a few bucks in dc and steer them away from this hotel. my new outlook is that dc is outrageously expensive whatever way you look at it so eat fast food or take the metro to save money but dont skimp on hotel prices as they indicate safety. the dc police later told my boyfriend that car break ins are common at hotels all over the city except in paid hotel parking garages. pay the bit extra to help guarantee your safety especially if you have children!',not_happy
id27934,' besides paying too much for a closet-sized room i called the morning before i checked in and inquired as to what the car storage fee would be. i was told that this was included in my room rate and parking would be free for my stay. so i actually drove into the city for a change. only to find upon checkout that the garage they instructed me to used wanted $-- (discount rate for the amsterdam). i returned to the counter to inquire why this was happening and was assured that no one at the amsterdam court hotel could have possibly told me that there was free parking. i tried to get them to decide whether i was a liar or an idiot for -- minutes and then left. no way to run a hotel - they made no attempt to fix the situation. dont fall victim to these misrepresenting grifters. better off to pay more and go somewhere else!! th columbus oh',not_happy
id27935,' our room was decorated southwestern. clean basic and comfortable. we found staff to be very friendly. the maid went out of her way for us. restaurants and shops walking distance. we would return.',happy
id27936,' the location and price were fantastic. at $-- (before taxes) per room per night i was expecting only a tourist class hotel. however this is genuinely a --star hotel with suitably luxurious rooms. it is only one block from union station and - blocks from capitol hill. this is one of the best deals i have come across. they even use energy-saving light bulbs in the room. i highly recommend staying there.',happy
id27937,' very nice hotel rooms were nicely furnished-decorated. noise from the street was a bit annoying since my room overlooked a busy street. service was good as well. hotel is right on the riverwalk which was nice as well.',happy
id27938,' overall this is a respectable property with all the amenities that one might expect from the embassy suites brand. i would have no reservations about returning over and over again - however there are a few items to consider for the occasional traveler: rates excellent: on corporate policies (finding the appropriate room allowing early check-in if possible shuttle service to-from airport and t station). rates very good: on housekeeping effieiciency of service and a professional presentation. rates fair: on staff demeanor the hospitality hour and breakfast. although they are provided they are not as extensive as at other embassy suites properties. during the manager is reception we had our sodas in styrofoam cups and no one offered us any other beverages. (- days in a row). the breakfast is plentiful but not prepared with any great care - the food is allowed to get cold in the trays and the bacon was so soggy as to be inedible on two mornings. the front desk staff as i mentioned earlier is efficient and capable but certainly not overly warm and friendly. this in stark contrast to the desk staff at the embassy suites manhattan. needs improvement: the only real issue we had with this property was the lack of self-service laundry facilities (or if they existed they were not mentioned in the service guide) and the little store in the lobby. horrendously overpriced and poorly stocked. sodas are only sold in a vending machine down there and the desk had no change. many reviewers have mentioned the neighborhood - and while we can see their point of view we certainly did not feel unsafe. we found a spectacular pizza parlor three blocks from the hotel (as directed by one of the shuttle drivers) that we would never have encountered if we had stayed within the confines of the building. we walked from the t in the daylight hours and called for a shuttle when dark. (that only because one must traverse a construction site with very little light). good value!!',happy
id27939,' we stayed at the radisson hill country resort for two nights in february ----. got a hotwire deal for --$ per night. at first we did have some problems finding the hotel because it is in a very isolated location. yes it is close to sea world but what good is that when the park is closed for the season. shopping and dining is a -- minute drive away. at had a very bad experience at check in. as hotwire third party clients we were treated like third class customers. the first clerk told us our requested two double beedrom was unavailable. he then checked with his manager and she told us that we would have to pay --$ on top of our rate to get our two double beds. this is indeed a ripoff because in this case we would have paid more than their regular roomrate. so we just sticked with our king room on their third floor overlooking the parking lot. the room was okay. it was nothing special though and comporable to holiday inn at the best. marble bathroom was quite nice and the bed was comfortable. we did not get any amenities like soap and shampoo on our second night. i wonder if that is part of their hotwire customers policy as well ??? the pool area is quite nice as well with comfortable chairs and such. it was wintertime though and there was virtually nobody in the pool. can imagine that it will be quite crowded during high season. after all i would not stay there again because of the bad experiences i have made. you may like it if you pay their full rate and book through radisson is homepage. but let me tell you it may not be worth that much money.',not_happy
id27940,' stayed - nights in august with my wife and - teenage boys in - bedroom suite. very good neighbourhood with lots of places to eat - shop. - mins walk to subway and -- mins into times square. very close to central park. very large rooms and huge closets but tiny bathroom - feet by - feet. all immaculate we were originally on --th floor at front of building but got a lot of noise from the supermarket opposite. moved us to --th floor at back which was much better although windows are not double glazed and you still get some noise. air con worked well but a little noisy. beds queen size and ok as was sofa bed. the kitchen facility in the room is excellent. staff very friendly and helpful good value for money at ---usd inc all taxes we survived the nyk blackout !!',not_happy
id27941,' the hotel was very nice. stayed here because using hhonors points (great program booked same evening & got free rooms using points). very nice rooms clean & very courteous staff at check-in. free continental breakfast for being a gold hhonors participant. no continental breakfast in hotel restaurant. told could use $- toward $-- buffet which had black bananas first item so passed. watched an employee berate manager (with nasty looking nose injuries) in the middle of the empty restaurant.',happy
id27942,' cheaper looking than i thought itd be. nice friendly bar with a happy hour - which is always good! -- minutes drive to main san diego but really is located just off main busy road (as all the hotels in this area are). would have been an average ok room but all - rooms that we had smelt really musty. even with the air con on all night - it didnt shift the smell. apart from that it seemed ok but just stayed - night. next time would stay in the town near the bars and restaurants - looked a better area',not_happy
id27943,' nice location nice staff clean room with updates. conference rooms are clean carpet could stand to be updated. fair warning - the elevators at this hotel are very very slow!',happy
id27944,' the james has the perfect combination of location and service. great staff clean and it has the “james” signature that always has been offering. rooms are fantastic great bedding turnover service is a nice touch and toiletries from “intelligent nutrients” are awesome... daily showers were a perfect wake up!!! breakfast was delicious with great service. front desk service and concierge amazing great...there was a negative minor thing related to the paint maintenance in some common areas of the building.... really minor thing... but they need to be addressed in order for the management to keep up the standard of this hotel within the competitive market in the “windy city”. always will be my first option to stay in chicago. thank you to the james’ team.',happy
id27945,' i am currently staying at this hotel and will do so a few more nights. i was a bit hesitant reading some of these reviews before arriving. some people seems to love this hotel and some people think it is a dump..i do not understand either so here comes my opinion! please notice that i am a gold hiltonhonors and by that i am a frequent traveller at both hiltons and radisson hotels from la to beijing to london etc.. location: very good nice area and very close to everything. walk to times square in about -- minutes. standard public areas: the lobby is very smart looking and so is the met grill where you eat breakfast. standard rooms: well..the furniture is pretty new the beds are very nice but the room itself look old. the finish is not high quality looking at hanging wallpaper in the bathroom bad paint jobs on the bathroom door etc..the bathroom is very small but the room is pretty large (- double bedded room). service: not what i expect from a hilton hotel. when we checked in the lady was searching for a room for at least -- minutes..asking questions like do you need two beds - well we are - persons and i booked a room with - beds!! she then said and you are staying for one night?? we had booked a --night stay..she also forgot to give us our voucher for --% discount at macys. if i come to a hotel paying ---usd-night and has booked a - night stay- i want to feel welcomed! yes we got the cookies but i do not really understand what the point is with that cookie... clean? ok. no problems. breakfast: not as many items as hilton usually has but fine. good quality scrambled eggs salmon bacon waffles fresh fruit etc.. gym: pretty good. our son used it several times and was very happy with it. noice? the hotel has a police station and a fire station outside. we heard some signals before we fell asleep but after that we heard nothing. air condition: noicy and not working so well. bed bugs? none so far. so all together: for a very good deal i might stay here again since the bed is very nice and the location is excellent! they need however to change the attitude among some of the staff. i am a paying guest and even a frequent hilton guest so i expect the staff to be informed about my booking give me the correct information with a smile and make me feel welcome!',not_happy
id27946,' this hotel is reasonably price with clean and quiet rooms. the property is centrally located close to shopping restaurants and attractions. the staff was very friendly and helpful.',happy
id27947,' this was the second time we stayed at the hotel. first in february ---- because it was close to the el. as the service was excellent the room modern clean and comfortable we decided to spend another weekend in july with my nephew and our - bikes. the assistance we received with storing our bikes and making them available whenever we needed them exceeded our hopes. the nearby parking was also very convenient. as we arrived ahead of check in time our luggage was stored until the rooms were ready again it was stored after check out until we returned from our lakeshore bike trip. this hotel and its staff is recommendable in every aspect. thanks for the great stay.',happy
id27948,' my husband and i had the sunshine suite. it was a great room full of light and painted a wonderful yellow. all the basics were there and bed was comfortable. also a great room for watching people on the street. there was a litlle noise the first night but aftererwards it was quiet. location is convient. staff is helpful. if you are the type of traveller that spends most of their time sightseeing and spends very little time in their room then this is the hotel for you. take some time to look at the decor in the hotel-it is interesting.',happy
id27949,' i revisited this hotel recently and found out this hotel has changed for the worst. first the size of the pillows is cut into half (pillows become -- x-- cushions). i work up in the morning with a terrible neck pain. secondly the mini fridge and air condition are so loud that you will feel sleeping right next to a jet engine. third the sofa bed feels like a spike bed . if you are looking forward to a good night sleep run away from this place.',not_happy
id27950,' my wife and i stayed - nights at the end of december ----. we were there for new year is eve. this hotel is a fairly standard hilton hotel however the lobby area was a bit nicer than some other hilton properties i have stayed at. my only complaint about this hotel was regarding our room it had a slightly smoky odor to it when we arrived and it did not clear out the entire time we were there. other than that i would recommend this hotel to anyone travelling for business or leisure as the location cant be beat.',happy
id27951,' we stayed here on our honeymoon as part of a virgin holidays package. we were shocked by how nice our room was! has recently been done up and our historic room was lovely. a little smaller than the other rooms on our trip but made up for by tasteful decor lighting and huge tv! the location is good for those wanting to be in the centre of san fran and although it was terribly noisy outside the windows do a pretty good job of keeping most of the noise out! front desk were very helpful and i left with a very good impression of this hotel. great value for money!',happy
id27952,' this place is ok. service is what youd expect for a garden in or other upscale motel- nothing more. a bit run down. hot tub out of service. they did have a peacock and - pheasants walking around.',not_happy
id27953,' let me preface this review by saying that i have submitted reviews for hotels on here for several different cities among varied hotel classes. this is the first hotel that i will not recommend. i try to keep in mind the star level and amentities expected at each level when reviewing. given the quality of the hotel and that priceline called this a -.- out of - star hotel i cannot recommend it. i would have been furious had we paid the full asking price for a night at this hotel. thankfully we did stay here for $--- a night which is good considering the location. negatives - this hotel uses it is history to highlight their style of decor and room size but in my opinion this place is not showing it is age well. it is simply out-dated and not up to the standards that it should be considering what their full price cost is per night. we arrived to our room which was very small and we quickly noticed that the bathroom was the worst part. the tile grout was moldy and dirty. the bathroom door could not be shut without trying four times to hook the latch fully. the toilet was dirty (not from lacking cleaning but with stains that were clearly from age) and it was commercial style - the flushing lever was like one that youd see in a movie theater. not acceptable for fine hotel decor. the sink had a very awkward ledge right where the water came out leaving you hardly able to put your hands under the water. the televsion was an old tube tv and again as i mentioned previously for what this hotel charges there is no excuse for not having flat screen tvs in all of their rooms. additionally we could hear the people in the room next to us having casual conversation. not yelling or speaking loudly over the tv just simply talking. the walls are paper thin. there is also no free high speed internet. again related to the old tube tvs this is ---- - unacceptable for such a high class place. positives - our king size bed was comfortable as was the bedding. there is an au bon pain almost right next door to the hotel and this was convenient for us in the morning to eat breakfast. the hotel is very centrally located to anything in boston and is also convenient to the t. the staff was pleasant and all were very friendly to us. these were all helpful. given our overall experience i would not use priceline again in this area of boston and risk being given this hotel. to me it would be worth the extra money to stay in a name brand hotel which likely would offer free high speed internet newer decor and furniture and possibly even a continenal breakfast of some sort.',not_happy
id27954,' the hotel is located in a comparitively quiet part of manhattan but just -- mins walk to the shopping area of --th st and also grand central. room was spotless great beds and modern design. a little noisy at some parts of the evening but nothing more than would be expected in the middle of a large city! didnt eat at the hotel as there are plenty of great eateries close by - try scottie is diner just along the street fantastic food at a real diner - not like katz is to theose recent reviewers who complaind about internet quality - when i go to nyc i dont go to surf the net all day - i go out! if it is a business trip then i use internet and office facilities - at the office! special thanks to jahira and andy on the front desk. very helpful and extremely efficient. made the welcome more personal.',happy
id27955,' i found a really great rate for a thursday night. i thought hey! how bad can it be? hmmm. looks-smells as though a college fraternity or out-of-control rock band partied hard in this room. stains all over the hallway missing chunks of wall dresser drawers broken off warped sofa bed refrigerator containing last guest is trash we would have asked to switch rooms but we barely had enough time to sleep a full night after -- hours in the car and two hours visiting an old friend in town. plus what we saw in the hallways indicated we wouldnt fare much better in another room. steer clear of this hotel. seriously. i would have paid double for a different room at a different hotel.',not_happy
id27956,' the rooms are the reason to stay here. my room was very large - much larger than expected - and had a big tv a big desk and its own air con that was fairly quiet. the bed was very comfortable and the bathroom was large with a hot high pressure shower. top marks for giving me what i asked for i.e. a room on a top floor with a view (unimpeded) of the empire state building. go for a top floor room if youre a light sleeper - there is very little noise. the staff are professional and efficient. the service is not personal but then you wouldnt expect that in this kind of hotel. the area is not pretty or pleasant - you wouldnt go for a nice after dinner stroll here - but youre only a minute from the metro so it doesnt matter at all. and it is perfectly safe - the reason it feels a bit dodgy is because most of the shops seem to be selling cheap clothes and second hand watches or offering to unlock sim cards. (if youre from london think tottenham court road - a bit of a dump but basically safe). the big slap on the wrist for this hotel is the breakfast. the breakfast room was tiny - half the size of the bedroom and not nearly adequate for a hotel of this size. it has no natural light and is dimly lit and basically felt horrible and dingy. there was no air conditioning so it was stiflingly hot. the muffins and doughnuts were actually melting - they looked disgusting. needless to say i didnt eat anything. i made this complaint to the hotel management in response to an email asking for feedback. to his credit the manager left a message on my voicemail with an apology. i think he sounded very sincere. he said the breakfast room as it is now is a large step up from what it used to be and that it is all the hotel can accommodate for now. he also said it should be air conditioned - so maybe it was just broken when i went. however i dont think he should have made the point that the breakfast is complimentary. most hotel breakfasts are but that is not an excuse for them being bad to the point where i dont want to eat them or even stay in the room a second longer. as for the room size he said trays are provided in each room so guests can bring breakfast back to their rooms - that is fair enough i suppose. breakfast aside though this is a very good hotel to use as a sightseeing base. and i suppose who cares about the hotel is breakfast when there are so many eating options on the streets of new york....? it just seemed like a quality let-down that was all.',happy
id27957,' perfect stay platinum amenities great. parking is ok just try not to do the ramp more than a few times and you wont be upset. walking distance great for gaslamp district.',happy
id27958,' unfortunately our credit card was mis-billed for our stay at this hotel. i called left messages with accounting people emailed them. . .finally after one week i got melissa at the front desk and she took care of the matter. she was very kind and helpful! embassy suites you have a good employee in melissa!',happy
id27959,' i stayed here alone on business two nights in september. the hotel is undergoing major renovations and will be great when finished. for now what you have is a very friendly staff a historic building steps off north michigan avenue in a prime location for visiting water tower place --- north michigan rush street and even oak street beach. if no conventions are in town there may be special rates making this even more worthwhile.',happy
id27960,' ive stayed at the gramercy park hotel my last two trips to new york. i do business in midtown and the hotel is a convenient but quiet location. the rates are reasonable and the room quality is exceptional given the rate. the atmosphere in the jade bar is fantastic might be my favorite place in the city (if you like pool comfortable chairs-sofas and a fun but not out-of-control crowd).',happy
id27961,' we are parents of a bride who chose to have her wedding at the castle at mt. woodson. she has lived in san diego for - years and we live in montana and had guests coming from florida and colorado. our daughter researched this hotel and formed a bond with the manager who has catered to our every need and desire. this was a wonderful experience for us and all our guests. an unexpected glitch happened our first evening thursday when all our guests wanted to stay in our suite and talk and we had no food for the mulitudes suppers. we called the pegasus cafe across the street and they hurriedly put together a wonderful and memorable greek feast for all of us within a couple of hours. much later we went down to the bar which is very comfortable quiet and intimate.the young bartenders were fantastic dealing with our group. i really liked the smallness of this hotel and it was certainly large enough to hold all of us.',happy
id27962,' i very last minute needed a hotel in philadelphia for one night after a problem with flights. i booked this hotel the same day as i required the stay. hotel prices were very expensive possibly because it was a saturday night. i paid £--- for a room and that was the cheapest available (excluding airport hotels). i felt this was a bit expensive for what i got. i took a shuttle from the airport for $--. watch out when i booked this hotel on expedia it was called marriott philadelphia downtown and there is another (much more expensive) marriott around the corner. my shuttle bus dropped me off at the wrong marriott! it was only - minutes walk to the right hotel so not a big problem. the front desk was friendly and i changed my internet booked double room to a king room as i was travelling on my own. the double was the only option at the time of booking. the only real problem i had with the hotel was my room key was a bit temperamental. others had also had this problem! i had to try it several times before it worked - both in the lift and to get into my room. that said the room was a nice size clean and spacious. the bed was very comfortable and the shower was powerful. also there was one computer with internet and printer available in the lobby at reasonable rates. the hotel is centrally located and about -- minutes walk maybe -- with luggage from the greyhound bus station.',happy
id27963,' from the door man through to the front desk to the cleaners everyone one we came across in the hotel had a friendly word and were extremely helpful. arrived early asked to come back at -pm. the room they hoped to have ready for us on one of the upper floors was not ready plenty others were and we were allocated one on the --th floor looking at the chrysler building. room and view were super. however as they were not with what they saw as poor service presented us with a voucher for breakfast and a tray of goodies which the teenagers thought was great part of the holiday was to look for a prom dress for our daughter asked at the front desk and were told of a little dress shop across the road from macey is. would have walked past it if not been told it was there. now have a very fifteen year old with a dress for half the price you could get it for in the uk and hopefully a one off in her school. she was so had to take it down to the front desk to show them. will come back to ny and will stay here again (next time without the kids) thanks to you all again and holidays',happy
id27964,' this hotel has real problems - and the core of it - is the front desk staff - none with more than - months experience at this property as told to me by their best employee in my opinion who has been there from years ago when it was better run before under another chain. this is no holiday hotel. biz travelers - maybe but if you stay here for comfort - & be treated nice by the desk forget it. they tend to be young like a high school summer job and the prom king and queens will serve you attitude and indifferent if not rude and surly service. room service trays in the halls with trash for -- hours min. to -- hours maximum. the rats mice cockroaches and ants love this r plaza location. trash piled up to overflowing in the computer room - printers inoperable for days on end. after a week i finally got a desk clerk - one of the few nice ones - to clean up the computer room. took her two or three minutes to do so. bk is ok and omellete station is the way to go there. maids are good - and inside the rooms you are fine. if you have lots of biz and are not going to be in the room it is ok and the price is right but you get what you pay for. it is in a tacky industrial zone and there are no restaurants even fast food or stores or ---- is or such anywhere you can get too. the free shuttle service is not free the hustle you for tips and it is not convenient. even when you tip they act like they are taking you in a limo and it is very inconvenient to them! stay elsewhere. never again.',not_happy
id27965,' the hotel is location is great but that is about it. the staff was very unhelpful and the rooms were small. i would never have paid that price if i had known what the room was going to be like. i would prefer staying at the hilton as ive stayed there before.',not_happy
id27966,' we ended up here as the hotel we had booked was full so not a great start but the staff at the park lane made us feel more than welcome. the concierge who took our bags up was very friendly and helpful - admittedly he was trying to earn his tip - but at least he tried to earn it rather than just expect it (even to the extent of showing us how the shower worked!). room was perfect for our stay - yes it was small but this is new york - if you want anything bigger youve got to be prepared to pay for it! views on the first morning of central park were phenomenal. biggest sell on this hotel was definitely the location - out the front door and - min to central park - mins to -th and -- mins max to times square - all on foot. i guess ny prices always take the pleasure out of it and should maybe take that into account when reading these reviews. should also mention that while we were on the --th floor or something like that sound insulation was still very good. one of the only hotels ive been in in nyc where you couldnt hear sirens and horns at all hours of the day and night.',happy
id27967,' we hadnt pre booked and chose this hotel due to it being on the riverwalk. we made the right choice as from check in we were made to feel most welcome. all the staff were very helpful and friendly the room was lovely and very comfortable. we were told about hour and thought it would not be up to much but what a surprise two free drinks each and a buffet and this was available every evening. throughout the day there was coffee and soft drinks available again free of charge. it was very heavy rain one day and we were offered an umbrella by the recepion staff as we went to leave the hotel. every little detail was thought of and this hotel would be top of my list if i were to visit san antonio again.',happy
id27968,' stayed here ---------. we got an amazing deal through travelzoo that included valet parking! the lobby hotel guest room was fantastic. really cant say a bad word about the property. o.k. if i must our room didnt have a good view. we overlooked a parking deck. you know what? who cares. we hadnt requested one. didnt fly the whole way to denver to sit in a hotel room anyway. the monaco is very centrally located and a quick walk to the --th st. mall. we were able to walk to a rockies baseball game as well as walk to dinner on larimer st. what a beautiful city and we felt incredibly safe walking around at all hours.',happy
id27969,' omni is in a great location big rooms with plenty of space - even with a baby! very friendly and helpful staff. nice pool and hot tub.',happy
id27970,' parking was terrible. the room wasnt cleaned until we asked for it to be cleaned. the floor was never swept. we were very surprized that there was not wireless available in the room.',not_happy
id27971,' ive stayed at the new yorker the past three years while visiting for a conference and have never been disappointed! first the location is stellar: right across from the street from penn station where we exit from the train. an easy walk to times square the theatre district and plenty more. and if youre feeling adventurous there is a subway stop just around the corner from the entrance. beyond its stellar location the rooms are very modern clean and well-appointed. the staff is kind and around if you need assistance. despite being in the middle of the city our rooms have always been quiet. on my most recent trip we were even upgraded to a tower room -- which was amazing. if i had unlimited funds trust me: that would be the only way to stay. the view of manhattan is incredible the room was spacious and it was surreal being so high up in the middle of new york city.',happy
id27972,' we tried to go to the free breakfast however didnt make it in time when we called to order from room service we were surprised to find out there is nothing available and were instructed we had to go out to eat. the next day we woke up early to go to the free breakfast that ended at --am - we arrived at -:-- and they were already picking up the food. we had to hurry and get whatever was left and available. not able to get refills or extra. on top of that the valet damaged my vehicle. they scrapped the driver side of my car and when i was complaining to the manager the valet employee is had the nerve to get upset and roll their eyes at everything i said. horrible stay. will not stay nor recommend it.',not_happy
id27973,' stayed at the hotel for - nights. great position and staff always helpful. stayed in main building therefore cannot comment on annexe but we had no problems at all. room large and clean but make sure that you ensure windows are closed when going to bed as the maids tend to open it when cleaning room. it can get a bit noisy if you dont! hope you enjoy your stay!!',happy
id27974,' i wanted to surprise my fiancé for her birthday weekend with a little getaway right in the city. let me say that as new yorkers we were partial to the parker le meridian which weve stayed at several times. but i wanted to try a different hotel that had the same flair as the le meridian but might turn it it up a notch in terms of style and comfort. i picked the london based on reviews i read here on trip advisor. given the fact that our reservation was last minute i expected it to be expensive. even still overall i found the hotel to be comfortable and the staff friendly. the room was comfortable and large. the food however was only average and the staff botched our first room service order. they were very gracious about resolving the problem. overall i would say that the london is a good hotel especially if youre visiting new york and you want to be in the center of the city within easy striking distance of good dining good shopping theater etc. book early to get the best rates you can on the rooms!',not_happy
id27975,' stayed here while waiting for our house to close. great staff exceptionally friendly with great attitude at any hour. room was very clean in fact the whole hotel is very clean. free laundry facilities and good gym. pantry was always stocked with yummy snacks and food. close to airport and freeway yet not noisy at all. nice grounds to walk dogs and very pet friendly. you also get over -- cable channels wow! definite great hotel!!',happy
id27976,' my wife and i have just spent - nights at the villa florence and it really is a cut above most hotels and great value - we paid $-- + tax. it is very individual with lots of nice touches - nothing like a big chain hotel. the location is excellent near union square and the cable car runs by outside the door! we asked for and got a room at the back which was very quiet - just a view of a wall but that is fine for the lack of noise. many restaurants nearby and the area is safe.',happy
id27977,' love every single thing about the hotel. within walking distance to the entrance of universal and city walk. there also a complimentary shuttle provided by universal which runs till -pm daily. there is an outdoor pool whirlpool and nice little workout area which is surprisingly bigger than any other hotel. the room is big enough for large suitcases. beddings are so comfortable that i honestly dont feel like getting up. the hotels well kept and pretty clean. there is a few restaurants in the hotel but didnt really had the chance to check it out as there is tons of restaurants at citywalk to choose from. check in was a breeze with no issues. there is a charge for parking with in and out access. i just dont remember how much it cost. i would return to this hotel whenever im in town.',happy
id27978,' our first disappointment was no free wifi we could purchase it for $-.-- a day but really every other place we stay offers free wifi why does doubletree charge?? second disappointment no breakfast of any kind included...oh yes there was - cup of coffee each in the room!!! guess i should have done more research and you can bet we will not stay there again. oh yes almost forgot the newspaper that was delivered to our door each morning was also charged for!!!',not_happy
id27979,' i attended a conference at the hotel so little reason to leave the property but hard to get to the major tourist sights without a car. the hotel restaurants were very good the pool bar was relaxing end enjoyable the view very nice. the golfers loved the course i did not play. the rooms were comfortable but it was hard to get a non allergenic pillow and there was a bit of confusion at check-in with five customers per staff member. other than those bumps i found my stay relaxing and enjoyable',happy
id27980,' finally a hotel that lives up to its rating! beautiful hotel on a quiet street steps away from rittenhouse square. the service was excellent the room while tiny was just lovely. great breakfast downstairs in the morning. we will be back for sure.',happy
id27981,' i really could not reccomend this place anymore thani already do. it is a great hotel great views great service very clean and modern rooms and most of all a comfortable clean bed. we had a corner studio suite on the --th or --th floor. it was great i love the glass from floor to ceiling. at $----night it is a little pricey but much better than the other hotels i have stayed at downtown that are similarly priced. i dont know how anyone could not like this hotel. we had breakfast vouchers with our room i didnt like what they were serving for the voucher breakfast so i orderd eggs benedict and low and behold they didnt charge us for it and accepted the voucher no questions asked. most hotels nickle and dime you wherever they can but i think this is one of the top - hotels i have stayed at. highly recommended!!!',happy
id27982,' stayed in hotel while having a layover. nothing special but just a nice hilton hotel! connected to the airport so this a big pro. so convenient! recommendable while having a layover. to far away from the city so if you are in boston to enjoy this beautiful city this airport hotel would not be the best option',happy
id27983,' very bad rude customer service. we reserved a room with two queen beds a month in advance over the phone. we got there they said there was no double queen rooms available and stuck us in a room with one king bed and a pull out twin couch. when we reserved the room we told them the number of occupants would be four. they did not tell us the rate was based on double occupancy. they just expected us to know and said it was on their website. they charged us for the extra occupants. i asked if they had parking when making the reservation and they said yes there is parking but they did not tell us it was extra. they charged our credit card twice accidentally making us nervous and adding the extra hassle of getting money put back on the card. the bed was dirty and i itched all night.. they made no apologies to us and were infect very arrogant and rude. do yourself a favor and stay away from this hotel.',not_happy
id27984,' this hotel is what a - star boutique hotel is supposed to be like. the staff were very friendly and helpful. the bedrooms were immaculate and classily decorated not over done. the amenities were perfect. room service had a large and wonderful menu to choose from and you can choose from food in the restaurant that is downstairs also. the food was absolutely tremendous. if you get a chance go up to the rooftop garden it is absolutely beautiful.',happy
id27985,' internet was $--.---day!!! that is pricey!!! check-in was quick and friendly. they put our groups rooms together making our coordination much easier. the rooms were typical embassy suite rooms clean and average sized. the ac was a bit noisy. the computer system had to be rebooted so the tv & internet services were down for about -- minutes. the manager is receptions was popcorn with flavorings and pretzels. breakfast was a typical es buffet with omelet station. fairly typical es.',happy
id27986,' i probably need to preference this review by stating that my stay here was during comic con and so it was next to impossible to find a room anywhere and every hotel was charging ridiculously high rates. paying way above what is probably the normal price probably raises my expectations. but with that being said customer service was horrible. when i called for a shuttle from the airport they told me ----- minutes. -- minutes and - calls later they finally picked me up. worse yet the front desk manager was not very apologetic about it at all. the next morning when i went down to get coffee at -:-- am they hadnt made fresh coffee since the night before. (i guess they werent expecting anyone for breakfast!) the room was a pretty standard room but a crazy layout. if you are sitting at the work desk the door to the room wont open! when i checked in the hd channels didnt work on the tv. the power went out and the internet was down for about an hour. the rooms were clean but the elevator and the halls were filthy.',not_happy
id27987,' nice place to stay near the airport. we stayed there since we came in late at night. we got a free shuttle from hobby airport and it was good since we were really tired. they kept the bar open for us since we wanted a glass of wine. service good and staff friendly and good value for the traveler.',happy
id27988,' hotel was an excellent find. i stayed with my wife and another couple (two rooms) and the affinia manhattan was in an excellent location as penn station is so central and the hotel is just a short walk to macy is times square etc. as other reviews state for this hotel the rooms sizes are excellent - we had a queen sized bed with lots of floor space and an good kitchen bathroom too obviously. the lobby is very decadent and the staff were great. only gripe would be the hotel bar we used it once but the air con was too cold and the girls didnt want to go back. but really when we take our kids to nyc - well stay at this hotel.',happy
id27989,' my husband and i recently enjoyed a long weekend here. we found a great deal on tra velzoo which came out to $--- a night including the excellent breakfast buffet (normally $-- plus tax and tip for two people). the location was a perfect base to explore the city. we were able to go for a run in central park (directly across the street) and easily walk to all midtown locations (broadway -th avenue times square lincoln center etc.) the room itself was very nicely appointed boasting a large bathroom quite comfortable bed and virtually no noise. we highly recommend jumeirah essex house!',happy
id27990,' other reviewer have written about the small rooms. but the reality exceeded even my lowered expectations: lights at the side of the bed where merely for show and were insufficient for reading. no ceiling lights or standup lamps in room. only mood lighting. ridiculously dark. no ice bucket in room. no glasses. no coffee maker. no dresser no wardrobe. shower was so small i had to stand sideways to raise my arms to wash my hair. bathroom so dark i cut myself shaving every morning. hallways dark and overheated. hallway floors dont appear to be vacuumed very day. cleaning staff seems inadequate for number of rooms. my room was not cleaned until after -pm each day. basement gym and third floor business center were unstaffed poorly equipped and seemed to be after thoughts. all this for a room that was $--- a night! is it popular with the wannabecool crowd? obviously. but unless you like sleeping in nightclub avoid this high style low substance farce. i disliked this hotel so much i fired our company travel agent.',not_happy
id27991,' a very new york hotel (not necessarily in a good way) the very smallest hotel room i have ever encountered and a bouncer on the lifts: hopefully the last time i encounter one of those as well. the receptionist made quite a point of saying that we had asked for a quiet room and she was allocating us a nice quiet inside room presumably to pre-empt any complaints: but you asked for a quiet room ... a tiny hanging area not that you could get at it anyway because the access was blocked by the desk; cupboard space that was largely occupied by the minibar and safe; the only way two persons could occupy the room at the same time was in bed. housekeeping was fine though the room was due for a deep clean and the bathroom though equally small was adequate. the bouncer ... one evening during our stay there was a party on one of the upper floors and a bouncer (no other word for it he was as wide as he was tall and ludicrously menacing) barring access to all but one lift; the other two he explained were for (a) people going up to the party and (b) people coming down from it. everyone else just had to stand in line. the hotel was very well located for our purposes and the room was quiet apart from the very noisy ac unit. but i think id like a room i could turn round in next time.',happy
id27992,' club quarters isnt really a hotel for the tourist traveller - and it doesnt prented that is it is meant to be a hotel for the business traveller. if you know that going in youll be fine. it has a good downtown location great service and clean comfortable rooms (albeit a little on the small side). since club quarters is geared toward the business traveller i would not recomend staying here if you have children - not just for your sake but for the other guests as well. parking was a little inconvienient - had to pay to park in the lot across the street but that is to be expected when staying downtown.',happy
id27993,' great hotel; had a room with an lovely view. experienced a few minor problems with a staff member at the hotel and the general manager of the hotel went above and beyond to make sure i was . great location for nyc rooms are very generously sized for being in times square. i cant wait to return!',happy
id27994,' recently visited ny and had to split my stay between to properties one marriott one other. both properties were great but this hotel is a ny classic. the marriott east side is a understanded darling of ny hotels a mid-size property with a lot of history especially if you like cats. a hotel from its inception it was cared for by one family until it was converted to a marriott. the rooms are old style with high ceilings and small dimensions but what this property lacks in size it has in character. understand this is not the marquis or downtown financial district marriott but it has charm and the lobby is beautiful. the rooms are adequete for couples or for a solo trip would not recomend with a family. the bar is something you need to enjoy while on property and the location is top notch. right in mid-town the name east side does not do it justice. would have stayed all four nights but the rate doubled half way through our visit. i was able to get a rate for less than --- a night and this property for that price is worth it better than most for that rate in ny. historically the only full service marriott in manhattan cheaper is the financial district property on weekends (sometimes $---.--). if you find yourself in mid-town and are not in search of the marquis type hotel this is a top end marriott wish we could have stayed longer!',happy
id27995,' i will continue to stay at this hotel. we have stayed here twice in past -- months. convenient to times square -th ave and rockefeller center. the staff (especially the bellhops) are so nice and great with my - year old son.',happy
id27996,' my experience with the shuttle service and the staff in general was much better than described in other reviews. my wait for the shuttle at logan was no more than -- minutes and the return was right on time. the drivers were fine as were the front desk staff. furthermore i was able to get into my room at -- am. on the other hand i concur with the other reviews regarding the hotel is location. aside from the jfk t-stop being only a few minutes walk away the is nothing else nearby. furthermore the dining options at the hotel are extremely limited. lastly they charge for in-room wireless internet.',not_happy
id27997,' stayed here for - nights and chose this one for - reasons - its location and our previous great stays at hyatt properties throughout the world. i have to say we were left disappointed in some respects. the front desk staff seemed more attentive to their business customers than us. perhaps they are more at ease with people wearing suits just like them - i dont know. i do know that when you are waiting for service and someone turns their back on you to talk on the phone it isnt good manners. again waiting for service without being acknowledged - it is just poor training. if there was only one person trying to service the front desk you might forgive them - but more often there were - - - staff. there was also the issue of hyatt is method of rating your stay that needs some detailing. unless you email hyatt directly with your observations to the contrary they rate your stay as exceptional. i find this presumption rather rude. i did pass on other concerns via email and to be fair these matters were addressed. however one thing remains - it is a hyatt property and i have always preferred them - i expected a great deal better and hopefully their training methods improve.',not_happy
id27998,' good rate at this simple business hotel. like the easy wifi connection with came with the room. staff was ok but not very friendly. would stay again but didnt compare favorable with a much larger room at only -- more a night with the wit.',not_happy
id27999,' i was very impressed with this hotel staff. they were very professional friendly and knowledgable and go out of their way to help you if they can. this hotel location was awesome it was very quiet has plenty parking plus extra parking in underground garage right across a denney is to get your day started (great service there too) restaurants and fast food retail stores and freeways. only problems i had with this hotel is there is no pool not many tv channels and the walls are thin and you hear coming and going from the other rooms guests. i would certain use this hotel again the price is really good.',happy
id28000,' allowed for early check in which was great. we had a lovely executive suite on the --th floor. very convenient to shopping and a large selection of eating establishments. upon returning to our room that night there was a terrible smell in the hall as if something was burning. we changed to our swimsuits & went down to the front desk and reported the smell autumn was very helpful said it would be taken care of. we proceeded to the pool only to be informed it was closed due to weather?! it had rained earlier that day but had long since stopped. i had searched for a hotel that was convenient to shopping & eating with an outdoor pool. at this point i called around found another hotel & we left this property. a tremendous disappointment for a doubletree property. autumn should be commended in her excellent customer service skills.',not_happy
id28001,' we needed an inexpensive room for the night and this fit the bill. the room was clean and the only negatives of the stay involved the fitness room which every piece of exercise equipment was broken or unplugged and the breakfast was very poorly populated and barely worth stopping at.',not_happy
id28002,' my wife and i loved almost all aspects of the hotel and would look forward to staying here again. we loved the room and the service was top notch. we also really liked the pool area. the staff really seemed to make an effort to take care of the guests. it was also a very good location for many of the things that we wanted to do. on the other hand the food and drink were good but a total rip off. it was way overpriced for what you received. i margarita in a small plastic cup by the pool was $--. i was also not very impressed with the size of the suites.',happy
id28003,' we have stayed here twice the first time was awesome. our recent stay back in october was not to good. i guess it was the wrong weekend to be there hotel was over booked there where a ton of ladies there for a western dancing convention. the hotel offers great breakfast snacks and cocktail drink card which is good. the last stay the lines where long for the breakfast by the time we got to the food all of it was almost gone. there where no tables had to wait till someone got up. so ended up not enjoying the whole experience. the room was clean and they are nice. dont get a room by the main street we had room ---- and all you hear are the loud trucks and party people going down the street all night. expect to pay at least --.-- for parking plus tax they park it for you. great view from the swimming pool on the top floor they also have a indoor pool. overall its a good hotel if its not over crowded. will i go back i dont think so we stayed at another hotel the next day and almost payed half the price and was a great stay. but you might have better luck than me and it wont be as crowded then its worth it.',not_happy
id28004,' is it fancy? heck no. is it old? oh yeah. is it close to cool stuff and public transportation? very. super friendly staff super thin walls great location free parking and wifi. worth the price.',happy
id28005,' we recently returned from a week long vacation in boston and found the sheraton to be a wonderful hotel. we stayed in the newly renovated portion of the hotel and had a corner room on the --st floor...beautiful view of the city. the concierge desk was extremely helpful and helped us find a wonderful restaurant the first night in town. the room was clean and quiet for the most part..you cant pick your neighbors. the starbucks coffee in the room was very much appreciated. the king size bed was quite comfortable as well. the location is great could not ask for better. i would definitely stay here again!',happy
id28006,' this was my first time staying at the best western president...and its my new favorite place! its right there in the theatre district so the location is perfect. the lobby is super fun with lots to look at including a bar and a breakfast area (there is even a restaurant just off the lobby. the elevators are speedy and as i was on the --th floor that was helpful. the room was small like every hotel room in nyc but nicely designed with lots of fun pop art presidential touches. my favorite was the lamp the was a bust of george washington. the bathroom too was small but clean and tidy. this is boutique hotel on a budget and it was the perfect place for my trip. so glad i found it!',happy
id28007,' this is a good hotel to stay at on a budget as it is in a great location near the empire state building and is within average walking distance to lots of attractions. the rooms and the shared bathroom were plain but clean. i had booked a twin room but on the first night we had to stay in a double and then move which was quite irritating but the staff seemed nice over all and if you dont plan on spending hours in your hotel the americana is a good base to come back to.',not_happy
id28008,' this is my home away from home. front desk staff is great especially tim. he recognizes me when i come in and assures that my every need and desire is met. they always acknowledge my priority club status and thank me for my continued support. bar and restaraunt staff are great too. best tasting food of any hotel ive stayed at recently. even do special requests with pleasure. highly recommend this property for your business or pleasure travels.',happy
id28009,' we stayed at the red lion because of the great deal they offered us. we took a - day alaska cruise on princess and stayed at the red lion the night before and parked our car for - days. i wish we had come in a few days earlier because the hotel was just beautiful. every staff member went above and beyond to make our visit one to remember. the decor is top shelf and the rooms were very large and beautifully appointed. thank you red lion for starting our vacation of a lifetime on such a positive note. we will be returning!!!!',happy
id28010,' i just wrapped up another stay at a hyatt place. it was right across the street from the san jose convention center so the location was great. almost everything was positive. i got upgraded to a corner suite which was very nice. the new hyatt place skillet breakfast was a major improvement over what i have had in the past. the staff was helpful and friendly and even helped me solve a couple of small personal challenges which was great. the only negative was slow elevator service which was bad on the -th floor where i was.',happy
id28011,' i dont have a lot to add to all the other stellar reviews. have never stayed in a kimpton before and decided it was time. picked the palomar because of the tripadvisor rating and we really needed to be near a metro stop. what can i add? yes there is construction across the street and a large fire station a block away. we loved both. this is chicago. we were interested in sable as the kitchen and it awesome particularly for the soft boiled eggs cooked to perfection for my in-room breakfast. we had to in-and-out our car a few times- the valet service is amazing. the bellmen are all sweet and cute. desk staff professional. we needed a hotel where my husband and i can enjoy each other and chicago but also pick up and drop off our daughter at her new college for the next four years. i think this place does the trick.',happy
id28012,' stayed for - night with my husband. we were greeted nicely by the bell staff and had high hopes right away. we had an expensive suite booked hoping to get a good view. unfortunately things kind of went flat from there. our suite once we finally got in was good sized and attractively decorated. however the windows are in the rooms are small and covered by large wooden shutters so it really wasnt worth it to pay for an upgrade if view is a high priority. there are no rooms with balconies which isnt unusual in this city. when we checked in a little early our room wasnt ready which wasnt surprising. however the woman at the front desk wouldnt even try to estimate how long it would be. she would only say we dont guarantee our rooms until -:--. just go enjoy the city and come back then. we had been driving a lot and would have appreciated being able to get in our room as soon as possible clean up a little and change our clothes (it was particularly warm out and we were not dressed properly for the weather.) i didnt appreciate her insensitivity. she also never gave me the complimentary $-- for mini bar items. not a huge deal but it starts to add up after a while. i couldnt sleep that night because the room was so warm. when i finally got up to check the thermostat i found that the air conditioning wasnt even turned on. so like i said little things add up and although the hotel was nice it wasnt anything too special either.',happy
id28013,' would definitely recommend this hotel. new hotel very nice clean and great breakfast. the decorating is top notch. one of the nicest hampton inn is that i have been to. location is good too shopping very close (walmart etc) and good restaurants nearby. got this hotel on hotwire for $--.-- per night and that is with a suite with - queen beds. reg price is $---.--. wished i would have booked more than - nights because i did not get this hotel when i tried thru hotwire.',happy
id28014,' we came to this hotel for a week vacation to explore san fran for the first time. i enjoyed the hotel. it was a great location--right on fisherman is wharf--well at least the far end of it. very easy to get taxi is & one block uphill to the cable car turn around. we enjoyed the breakfast (very expensive) nearly every morning. very good service. we had a king sized room--it was very spacious including a small couch facing the tv area. the bed was very comfy...and the staff were attentive--asked for an extra luggage holder early on & waited less than - minutes. the bathroom was decent-sized for ---the shower worked well & enough space around the sink. we looked over the cannery & sometimes mid--afternoon there was music. it was annoying only on first day when we wanted to nap from the flights but then we did enjoy it. has a free wine hour every night--we only made it once (due to touring around etc) but it was very nice--free wii for the kids. there is a maritime museum in the lobby & the weekend free walking tour was great. we learned a lot--of course we like doing that kind of thing on vacation. many families were staying here as well as many european travelers. it was fairly crowded in the lobby areas outside getting cars etc. all the staff was very nice & including the desk workers that made us dinner reservations when the concierge was busy with a demanding family. one note: if you do alcatraz go at night! best tour ever. book online far in advance. well worth being the last boat off the rock. another note: the wharf is crazy during the weekends--tourists - deep on the sidewalks--take beach street one block up to avoid the crowds.',happy
id28015,' we are local philly residents but occasionally stay in town on date nights. weve stayed at the loews on many occasions and each time it was great. the rooms are clean quiet. the staff is always pleasant and courteous. valet parking is convenient and you dont have to wait forever for your car upon check out (just give a call down to the valet guys a few minutes before check out so they can have the car ready). overall we recommend the loews. good value too especially if you watch travelzoo or groupons!!',happy
id28016,' i have visited la many times and stayed with friends and in other boutique hotelsbut the farmer is daughter was an ideal place and location for the following reasons: -) it was great to be able to walk to the farmer is market and other stores that are in close proximity to the hotel without the need for a caras needed. -) i was centrally located to everything i needed and had to do on this particular business trip. -) the rooms were immaculate and the customer service was exceptional. -) everyone was warm friendly helpful and resourceful. -)the landscape of the interior common spaces was relaxing beautiful and simple provided a sense of having your own oasis in the middle of a busy area. -) the food at tart as well as the service was terrific. the food was fresh delicious and exceeded my expectations.-) by the end of my three days and nights i really didnt want to leave because i was very comfortable. my only complaint was that i think the farmer is daughter should identify a different soap company for it is in house toiletries and i think that there should be more than one complimentary bottle of water provided upon arrival and a small bowl of fresh fruit.',happy
id28017,' we travel once a year with our two dogs and this is their vacation. granted the hotel is not a marriott or hyatt but it is right on the beach. the dog beach is right around the corner and if you stay downstairs your sliding glass door opens to (i call it) a dog run. no need to worry that your dog can run away. and if you go to the beach there is a convenient water spout at the end of the building to clean your dog off. the hotel is old and yes there probably could be a few things they could do to make it more appealing. but the location is just unbelievable and the staff is very very friendly. the free breakfast is adequate. we usually never have a problem with other guests in fact the ones that bring their dogs as well are very nice. have yet to meet someone who was not dog friendly !',not_happy
id28018,' very clean...love the fact that the sheets and duvet covers are cleaned for each guest...no nasty decorative pillows propped next to your clean bed pillows! pleasant staff good breakfast included in rate. a nice little coffee-tea-hot chocolate station always available. great location next to macy is and close to times square. nothing fancy but a good value for nyc...will certainly stay here again!',happy
id28019,' -supurb location on fisherman is wharf -beautiful nautical decor -awesome and friendly service -clean extra-comfortable beds we only had one complaint with this hotel and it is a major one...even though we were told - times that the room was non-smoking',happy
id28020,' very affordable hotel would stay here again although the neighbourhood is a little ghetto. but it is only a short bus ride from universal studios. i stayed here while my mum and sister were visiting me. the room was comfortable and they were to provide us a rollaway bed. very clean but the lighting is a little dull. breakfast was good quite a good range to choose from. the downside is the neighbourhood is a little dodgy but it is close to a supermarket and theres a cvs and a couple of places to eat close by plus a bus stop right by the hotel which is convenient. i would stay here again but i wouldnt recommend going outside alone.',happy
id28021,' tiny cabins movable bed- couch is creative and convenient use of space fine for sleeping but wouldnt want to spend any waking hours in such a tiny space! very clean nice rain shower and heated towel bar. food at the restaurant was not very good but fast and convenient.',not_happy
id28022,' we recently stayed here with our - kids (- and - months) and had a great time. the fs gave us everything we needed for the kids. from nice cribs already set up in our room to strollers and a reasonably priced kids menu. we had a nice upgrade to a suite and had breakfast included through our virtuoso travel agent. but more than anything we were impressed by the service. they seemed to anticipate our needs and were always there with a treat a sippy cup or a wet towel. try to stay on the water side to view the bats at night.',happy
id28023,' stayed here in november ----. this may be manhattan but for nearly $--- a night i expected much much more. our room was on the -nd floor. there are roadworks going on right outside the hotel plus the traffic from west broadway anyway. the hotel hasnt even bothered to put in double glazing so it was incredibly noisy and sleep quality was poor. the room was hot - there is a ceiling fan for air con but it was too loud-cold to use overnight so your choices are being hot or being cold. rooms themselves were tiny - two double beds but barely any room to put your luggage or walk around. on our final morning we woke up to no hot water. so we had to check out without having had a shower for the day not great. what made it worse was we called hotel reception four times and they didnt even pick up the phone. when we reported it in person the receptionist knew full well what the problem was seemed pretty sheepish about it - but she didnt bother apologising. one of the other reception staff offered us a free breakfast at the café next door (by the way dont bother paying $--.-- for that: terrible quality food and rude-unfriendly staff - the kind of people who stopped caring a long time ago and merely count the dollars in their pockets). i overheard numerous other people complaining about countless other things on checkout - i didnt hear anyone say this was a great place - and i got the impression hotel staff knew all the shortcomings but couldnt be bothered to address them. it is manhattan after all they can keep charging lots of money and getting away with it. hotel staff were pretty useless whenever we asked for directions advice on getting to the airport local information. you know the kind of stuff people who work on a hotel reception are meant to know. i dont know ny at all well and i couldnt have done a worse job than them. on departure they offered to call us a cab as we had heavy bags. after repeated assurances that they were working on it -- minutes later they said a cab wasnt going to happen and we should just get the subway. massive waste of our time and really inconvenient but i guess it was fitting that our departure lived up to the same standards as the rest of our stay at this hotel. the only plus about this place is the location - i liked the area and the subway was right opposite. but if you want to stay in tribeca stay elsewhere.',not_happy
id28024,' my company has hosted a conference here for the past two years. excellent service great location and beautiful amenities. i couldnt be more pleased! elise g and melissa g were awesome to work with on planning the event eddie g and the rest of the bell staff are outstanding.',happy
id28025,' i live outside of seattle and i know there are a whole lot of choices when looking for a hotel in downtown seattle. i have stayed in most of the big hotels and the grand hyatt far exceeded my expectations. it is a large high-rise hotel and i expected to feel that uniformity hassle and blandness. the valet front desk and concierge staff were attentive polite and available. the room was outstanding! marble entry with granite features deep soaking tub separate glass shower comfortable bed plush chair with ottoman plenty of desk space and killer view. the blackout shades dropped from the ceiling and actually blacked out the lights. and this was a standard room. outstanding location for business sight-seeing (walk to pike place market) and shopping. pick this one!',happy
id28026,' we stayed here while in nyc for the theater. very convenient only --- blocks from most broadway theaters. we had one pre-theater dinner in the round table room - very nice. we ate breakfast each day at the diner-cofee shop next door - good food reasonable prices. the room itself was small not much bigger than the very comfortable bed. (good thing the tv was an lcd mounted to the wall.) the bathroom is tiny with a shower no tub. the only negative and it is a big one was that construction began daily at - am and continued non-stop until -. if you like to sleep in on vacation forget it. we chose the hotel for its rates (not cheap but better than most other hotels in the same area) and its history.',not_happy
id28027,' the staff here are really good at getting their jobs done and providing hospitality. everyone i encountered from the front desk to the restaurant to the delivery people were helpful knowledgeable accommodating and caring. especially at an airport hotel with weary travelers (and i was definitely weary on a long stopover) the right attitude makes all the difference. thank you! other than that the interior was clean and comfortable the furnishings were newish. id rate this hotel higher but im not a fan of the motel-in-a-hotel layout. the doors all open into an interior courtyard. your front window by the door looks out into the hallway. then comes your living room then the bathroom then the bedroom has an exterior window. there is a dark confined cave-like feeling. the bedroom had a nice view of downtown but that couldnt be seen-enjoyed while sitting anywhere in the suite. still if all you want to do is sleep between flights this is a decent place to do it.',not_happy
id28028,' -- security cameras and a security guard...dont let this give you a false sense of security. i parked next to the door and my car alarm blaring yet they didnt have a clue that my car had been broke into. over $---- worth of damage was done to my car. m',not_happy
id28029,' i stayed here just - nights of a - day visit in sandiego. this was recommended by a friend who lives in the hillcrest section of sd. if you dont require an ocean or harbour view for your visit this property is a great value for your stay. any or all major attractions are a mere ---- minute drive from here. parking is only $-.-- a day....free and simple wifi internet...clean and spacious accomadations with completely equipped kitchenettes if you need that. they even supply you with a very good coffee maker great coffee too.... in a welcome basket with micro popcorn bottled water and granola bars! a real nice touch on top of the already stocked bathroom amenities with soaps and shampoos. theres a hot tub jacuzzi and the hotel pool is just enough to start your day or relax and unwind after a day out. also just walking distance the the many shops cafes and clubs that hillcrest has to offer. this find is my new place to stay anytime i visit sd. thanks to bridget and lovelynn for their professionalism and having the answers for any questions i may have asked. i will be returning again!',happy
id28030,' i stayed one night at this hotel recently. the hotel is an average marriott with a soft bed average-sized room decent fitness and indoor-outdoor pool and friendly front-desk staff. the internet was included with my business rate but based on the prices others were quoting on tripadvisor my mid-week $--- fee was too high. however the hotel is right next to the dallas parkway (good for getting on the freeway but bad for noise at night). i heard the flow of cars the entire time i was awake in my room. i sleep somewhat heavy so once asleep i did not notice it. the hotel is at least -- minutes from downtown. also even though the hotel is fairly isolated (in an area with tons of parking) they still charge $-- (or something like that) to park overnight. they also have valet covering the entire front lot that could easily be used for all of the guests. the entire valet section had many - cars in it. this is just an unfortunate way to make extra money - marriott should just raise the rates by $-- because every single guest would have to park in the garage (how else would you get to this hotel)?',not_happy
id28031,' we selected holiday inn express hotel & suites specifically for the location as we love to walk the wonderful streets of san francisco and this fisherman is wharf location is an excellent starting point. the rooms are good sized and very clean. freebies include a breakfast just off the lobby and free internet in the lobby area. one of the greatest things about holiday inn express is that the very reasonable rate also included parking! this is a very good thing if youve ever tried to park in town. we drove to town parked our car and never used it again until we left. it was all safe in the garage and the valet brought it up when we were ready to leave. very nice! breakfast is buffet style very basic but good and it gets you out the door and on your adventure. the location is less than - minutes walk to fisherman is wharf and pier --. the famous lombard street zigs & zags and the ferry to alcatraz is about a -- minute walk.. there is a ton of san francisco sights and sounds at fisherman is wharf and youre also within walking distance of ghirardelli square maritime park fort mason green -and that is just in one direction. walk the other way and follow the embarcaderro all the way around to rincon park! and good luck choosing a place to eat there are just too many to pick just one. better plan on having lunch and dinner just so you dont miss out! i always recommend holiday inn express hotel & suites and i would definitely stay there again.',happy
id28032,' first let is get the negative points out of the way. yes the lift is slow and sometimes it is easier to use the stairs. some of the rooms are small but all are clean and each bathroom is decorated to a high standard the hotel having been refurbished in ----. the individual air conditioning units fitted in each room are effective but a little noisy. there are no other facilities at the hotel apart from the bedrooms a reception area and a drinks machine and internet station (expensive) in the basement. now the positive points about this friendly small hotel. it is well placed on central park west and is very reasonably priced. the staff all tended to be friendly and helpful and were to engage in conversation and offer advice on places to go and things to see. the hotel is frequented mainly by european guests making it feel comfortable for other visitors from the uk-europe. being able to walk out of the hotel and straight into the park is a real bonus. even at the north end the park is really well used with many joggers and people exercising during daylight hours. it is a relatively short walk across the park to the guggenheim museum (at --th street on the east side). the hotel is very well placed for the subway (b and c lines) being located between the stops at ---rd and ---th street (---th street is slightly closer). a trip to downtown takes around ----- minutes and with a weekly ticket for the subway and buses ($--) makes getting around newyork cheap and easy. there is a very modern and well-stocked supermarket on ---th street (cathedral view) and a small american dinner one block back on ---th street (la exquisite) that is convenient for breakfast with a typical meal of omelettes and coffee costing around $---head. a short walk away from central park down louis armstrong avenue (and across manhattan columbus and amsterdam avenues) brings you to broadway which has a good range of reasonable restaurants at sensible prices. the area between central park west and broadway is a little rundown although it seemed safe enough to us. two other places worth mentioning that are within easy reach of the hotel are the hungarian pastry shop (near the junction of ---th and amsterdam avenue) for cakes and coffee and miss mimmis café (on the corner of ---th and columbus avenue) for a really good taste of a southern kitchen. overall we had a really good stay at the astor on the park hotel and would certainly stay there again in future.',happy
id28033,' my husband and i swere flying in late and we needed an airport hotel to stay at. the room we got was very clean the free shuttle service was convenient and timely. the staff was friendly. this hotel just served its purpose nothing special.',happy
id28034,' we were looking for an extra room if at all possible and the suites at the warwick are priced in a range that you can possibly afford on your own (not just a business travel) budget. location is close to the capitol building and --th street mall. service is good and the room appointments themselves are fairly standard.',happy
id28035,' i stayed here for - nights and one of the attractions was free wifi but unfortunately it broke down and wasnt available for our entire stay. also the hot water broke down for a day and so that meant freezing showers. the fridge in the room froze all our food we bought at wholefoods which we had to throw out. we told the front desk numerous times about these problems but were not offered anything in return for the inconvenience we experienced. oh and the room was very noisy on the weekend nights due to nearby nightclubs and pubs.',not_happy
id28036,' traveled for some business and leisure with the family. we wanted a hotel with suites as well as an indoor pool. this place had it all including excellent service. shuttles were convenient to downtown. easy walk to park with playscape as well as riteaid and whole foods. the t was a decent walk but doable. overall excellent value and service. would stay here again in a heartbeat.',happy
id28037,' i always enjoy coming to chicago and stayed at the hyatt for a business conference. room was super nice and clean. although the conference area was like a crazy maze and was quite confusing sometimes eventually you figure it out and there were all kinds of different conference rooms of different sizes. the fitness center was decent - better than most hotels ive stayed at. if you are looking for quiet this isnt the hotel for you. it resembles chicago itself.....very busy with people around everywhere. my only complaint was the outrageous prices at the lobby snack bar and the main lobby restaurant. they charge $-- for a breakfast buffet at the restaurant. i wanted to get a quick snack in between sessions and settled on a bagel with cream cheese - just under $-. bring your own small food if you are here for non stop business.',happy
id28038,' we stayed at this hotel when in phoenix for the nascar race and to watch some spring training baseball. we were very pleased with the hotel and the amenities. the staff was very friendly and helpful. the room was large and the bed very comfortable. while the hotel is not within walking distance to many restaurants or shopping we did not find that a distraction for us. there is shopping and dining alternatives within a short drive. i travel frequently for work and am pretty discriminating when it comes to hotels. we would definitely stay here again if in phoenix.',happy
id28039,' we stayed here for two nights the thursday and friday of easter weekend ----. we arrived in the morning and check-in is not until - p.m. so we arranged with the doorman to store our luggage and come back later which was no problem. the front desk noted our request to have a room on a higher floor and this was the case when we returned. everyone we dealt with was very helpful and pleasant. our room was quite comfortable and very clean. there was some noise from the street the first night but it did not last long. we faced onto mcdougall with a view of the park; i can imagine there would be more street noise in the summer. our room was right behind the elevator but we did not hear it at all. the hallways are somewhat narrow but appear to have been painted and carpeted in the last few years. judging by the decor of our room we may have had a superior room rather than the deluxe room we booked; if so i would recommend the superior as some other reviewers have. it was not overly large but fine for two people. the hotel is central to everything we wanted including several subway lines. we had breakfast in the restaurant both mornings. the food and service is good though a bit expensive. we ordered from the menu instead of having the included breakfast (which is coffee fresh-squeezed orange juice a dish of fruit salad and a basket of toasted bagels with jam and butter). there are many choices in the area and we will probably try other cafes or restaurants next time. we did not have lunch or dinner in the hotel nor did we try the bar. the doorman on the thursday was very friendly and recommended various places to see and things to do. and the doorman on saturday actually ran down the street to catch up with us & let us know that the front desk had discovered they had charged the wrong credit card (i had changed from the card i used to make the booking but they put the charge through on the original card & i did not notice). this was corrected with profuse apologies. again our flight was well after check-out time but leaving our bags was no problem so we were able to enjoy the rest of the afternoon. even the maintenance guy that took our bags was friendly and chatty. there may be some staff at this hotel that are not welcoming but we did not meet any of the eight or nine that i can recall. we did a lot of online research before deciding on this hotel and for the price i think this is one of the best choices. the location is unbeatable the hotel has so much character compared to a chain hotel and in new york you can easily pay double for the same size room elsewhere. our experience was good and we spoke with several guests who were repeat visitors because they liked the hotel and the price.',happy
id28040,' i got a deal for this hotel on sunday for $---. close to times square near the -th ave---th st station served by the c e and d lines. great room for the price. however only average for their rest of the week rate. i didnt want to pay $---+ for a room i only saw to sleep and shower so i moved on to a cheaper place.',happy
id28041,' having read many glowing reviews about this hotel i was seriously unimpressed by the lack of service. i arrived at -pm which is the hotel is check-in time and was told that my room was not yet ready. i left the hotel and returned at -pm. i was then told my room was still not ready. eventually they admitted there was a problem with steam in the room so i asked for a different room as i had a young baby. after a long wait i was allocated a room which was ok quite spacious but the bathroom was tiny and poorly designed. there was also no kettle in the kitchen which i found annoying. the worst part of my experience was when i called the belldesk at -pm the following day to ask for assistance with my bags. i was told a bellman would be on his way immediately. after -- mins there was no sign of anyone so i called again and was told he was on his way. i waited -- minutes in total and each time i called and spoke to the same person they told me the bellman was on his way. after he finally collected my bags he then went missing on his way downstairs to the lobby so i had to wait a further -- minutes before i was able to locate him. next time id be inclined to stay a few doors away at the kimberley suites hotel apparently their rooms have just been redone and the service is better.',not_happy
id28042,' we went to san francisco sept ----- and stayed here. we took the bart from sfo and it stopped right in front of hotel which was very convenient. it is conveniently located. the hotel is very nice check in was smooth staff friendly. the only negative was the walls are super thin we could hear everything our neighbors were talking about. also we had breakfast at the garden room restaurant which was super expensive over $-- for a buffet when we only ate one plate; even if we had ordered a la carte our bill would have been over $--.',happy
id28043,' i stayed at the renaissance during a recent visit to san francisco to attend a conference. the location is excellent. right on market easy access to union square and right next to a large bart station from which you can easily get to both san francisco and oakland airports. the hotel itself is not as glamorous as the web site makes it appear. it is a standard large hotel. well maintained but without charm. the rooms are small but this is typical of san francisco. for example there were two large chairs near the window but you really had to put your feet up on one of the beds to sit in them. the bed was very comfortable with a nice comforter and plenty of pillows. the bathroom was ok but didnt have much counter space. the bay window looked out over the roof of part of the hotel and some air conditioning units. the workout room had a pretty good selection of bikes and treadmills but very few nautilus style machines and the ac wasnt working terribly well. there is quite a good thai restaurant in the building and easy access to many restaurants in the area. i would stay at this hotel again but only for less than the $--- special conference rate.',happy
id28044,' the hotel andra is a fab hotel in seattle. it is decor is very funky and we had a suite so the room was large with it is own bar area. a big comfortable bed with a large walk in closet.your own sofa with a partial view to lake union. the hotel is very central to shoppingnightlifepike place and the space needle. id definitely stay here again when in seattle and hopefully try the restaurant next time. the staff really set this hotel apart as they were so friendly from the check in staff valet parking and the concierge.a big thumbs up! wed read about this hotel in the united airlines magazine on the flight up to seattle so were very pleased when we experienced it in person.',happy
id28045,' location excellent one block off of wilshire on the ‘miracle mile’. hotel was located in a residential neighborhood. this caused parking to be problematic. however off street parking at bank’s parking lot across a busy street was available. within walking distance to la county museum of art and la brea tar pits. about - blocks south of the farmer’s market and the grove shopping center. this is an older hotel. seems to have been an apartment building in it is former life. it is quaint and it does have an european feel; albeit a - star --- year old european hotel.. floors were ‘squeaky’ & i could hear people in room above me walking. rooms were larger than the average hotel-motel. room was clean and daily maid service excellent. our bathroom seems to have been remodeled recently. bright and clean. however several spot lights in the room were out. knob on the heater-ac unit was loose and the knob controlling the vent was missing. breakfast was true continental. bagels a few pastries oj and coffee. not much compared the typical hampton inn-holiday inn express fare. if you want a breakfast walk - blocks to the farmer’s market for a real meal. this is a great value hotel given the area it is located. it is what it is advertised as –a good clean hotel. you will get what you pay for this is not a - star hotel.',not_happy
id28046,' beautiful buildings and landscape. filled with flowers plants greens trees and gazebos. room was very generously sized (i picked the one bed) and the kitchen was well quipped. coffee table was had area informational books laid out. over all i am very with the room and grounds. front desk was also very polite and suggested some nice places to visit. everything was very inviting and comfortable.',happy
id28047,' we booked a room at the phl airport hilton at the last minute since our flight was delayed. we called the hotel and the shuttle took about -- minutes to arrive. from that point forward though every staff person in the hotel and the shuttle van were amazing personable helpful and caring. when we walked into the hotel a greeter approached us and asked if he could help in any way. at the front desk the staff was totally obliging and assisting. the room was good comfortable and well maintained. the bathroom could us an update but it was clean and totally functional. the sports bar was filled with people (this was a monday night) and the food was very good. buffet breakfast was also very good.',happy
id28048,' stayed at the hilton for - nights in april ----. when we were greeted at the desk it was found that our reservation was no in the hilton system. we reserved the room through american airlines when we bought our tickets. we presented the desk clerk with our reservation number and rate information and were given a room promptly. (even though she said that she had no rooms available.) upon entering our room it was found that the bathroom had not been cleaned properly (there was hair still in the tub and there was only about - use left on the toilet paper. our coffee maker still had old coffee in it and there were used coffee grounds in the machine.) we went and told the front desk staff and were given a complimentary breakfast to use the next day. we didnt end up using it but it was a nice gesture. all and all it was an okay stay. im really glad we got a deeply discounted rate or else i would be giving a much lower review. it was not worth the posted $--- a night... try $--- less... then were talking.',happy
id28049,' we were in san antonio for - days for our first anniversary. after reading other reviews i was a little worried about staying at la mansion. it turned out to be quite a nice hotel and in a perfect location along the riverwalk. we had deluxe ambassador riverview accommodations and our room was very nice even if a little on the small side for what you pay. if youre someone who enjoys a big bathroom youll be very disappointed though! the bathroom was maybe the tiniest i have ever been in at a hotel especially one in this price range. i expected more from the deluxe ambassador rooms... the view from our room was wonderful. we were on the -rd floor. there was quite a bit of noise at night as we were close to the street as well but it wasnt enough to keep us up all night or really be a bother. one downside--choice in television channels is limited and there are no in-room movies available. we called the front desk late on our second night as we thought it would be nice to stay in and relax and were told they had dvd players and dvds available to be checked out but when my husband requested one they said they were all out for the night. that was a little disappointing. other than the tv trouble service was excellent and the doormen-valet was prompt and very friendly. i highly recomment becoming a select guest on the omni website before your stay. all in all we had a wonderful time at la mansion and on the riverwalk. if you like the history and older feel of a place la mansion is perfect.',happy
id28050,' i hop around all of the ihg properties in chicago while im staying here for work and the holiday inn on harrison came due. the location isnt dreadful but it certainly isnt close to anything. there is a panera whole foods etc about a - block walk but in january winter and - of snow count me out. if you have a car then life is good otherwise plan on taking a cab to everything. great fitness center on the top floor all health club quality precor equipment a great multi-machine and dumbbells up to --lbs. kudos to the general manager for making the investment here. rooms are good very much holiday inn but clean and what i need. i was upgraded to a suite #--- and it is more space than i live in on a daily basis and has a microwave fridge and a flat-panel tv although i dont watch it. front desk staff is friendly although check-in took a little longer than i would like due to several people all at once. room is surprisingly quiet since it is so close to the freeway. great looking business center on the top floor looks more like an internet cafe than the typical hotel business center - very nice. i did not try the pizza joint attached to the hotel it has looked pretty empty every time ive passed by the window. if the gm or anyone from the hotel reads the reviews on ta - the wifi is pretty slow and could use a bandwidth upgrade. find out whatever the crowne plaza on huron has and make the investment into the same pipe. it would also be nice to have coffee in the lobby. jim & colette http:--www.roamingtogether.com http:--www.facebook.com-followrt',happy
id28051,' the hotel website is raising wrong expectations by communicating boutique hotel - at least for european standards. the hotel was just renovated (paint carpets furniture etc.) and has thus a modern looking interior. however the rooms are still what you typically get in a city hotel. what you should know in my opinion: hotel exterior is still being renovated (some rooms apparently smell because of the fresh paint) there is a club in the hotel; try to get a room on a higher floor or you will not sleep bathrooms were updated but showers etc. are not new standard and deluxe rooms are small it is worth spending the extra money to get a better room the team was very helpful and friendly the location is great to explore boston - just step out and you are close to everything',not_happy
id28052,' an older hotel that is overdue for updating. rooms are clean but dated with older furnishings. cooked to order breakfast is good as usual with es but nightly reception was just fair with very basic snacks. fairly convenient location near freeway but have to drive a bit for any good restaurants.',not_happy
id28053,' room was a d at best. service was a flat out f. you are lucky if someone is at the register to give you a key. i was waiting for -- plus minutes. the doorman sleeps standing up. terrible value for the money at tremont. very dated and not an ounce of charm. too bad someone with some design and money doesnt buy this one up and do something with it. no room service. walk downstairs to ditka is for food (which is a b- at best). location is outstanding.',not_happy
id28054,' this is my second stay at the le meridien sf and i have enjoyed my stay on both occasions . for being in the middle of a major city the rooms are large clean comfortable and everything feels new and upgraded. the beds are extremely comfortable and guarantee a great nights sleep. the bathroom was large and clean as well with lots of counter space. the financial district gets pretty quiet but there are a couple decent pubs within a block or two. there are more options within --- blocks or it is an inexpensive cab ride for better options in north beach. parking anywhere in san francisco is expensive but there are options. you can get free overnight parking by finding one of the parking meters that run from -am--pm. i never had to do more than - lap around the block before finding a spot. if the meters are full there is a city parking lot across the street (washington-battery) that has parking for $---$-- per day (no in-out privileges).',happy
id28055,' we stayed here during a busy time and had the worst experience with housekeeping even after we kept complaining. the desk people always said they would pass the message on but the person cleaning our room must barely made the beds. one time we came back at -:-- pm and and room had still not been made up. they did not replenish shampoo wash cloths plastic cups or coffee cups. on our fifth night after requesting our sheets be changed several times i pulled off the bedding and put them in the bathtub. they finally did a decent job cleaning the room; i think the hotel is traffic had considerably lessen. they obviously didnt have evnough staff.',not_happy
id28056,' i travel for business frequently so i really appreciated the outstanding service provided by staff at this hotel. all were professional but more importantly actually cared that we were well taken care of. the valet and bellmen were truly excetional--no request was too much. they made my wife feel like a queen every time she entered or left the hotel. if you stay here amir sami sargon and noah will take excellent care of you whether on business or vacation. the food and service were well above average it passed the grandchildren test easily and its included in the rate. houskeeping was also excellent keeping us organized and well stocked. close to the l red line and cta bus lines too. we would definitely stay here on our next trip to chicago.sorry guys i was unable to up load pics',happy
id28057,' i was traveling with my five year old while my husband was there for business. the hotel was in a great location for us and we were able to walk or take public transportation where ever we wanted to go.',happy
id28058,' not happy with this hotel. i stayed two nights and the wifi did not work once. i informed the hotel staff and they proceeded to direct me to the customer support phone number for their internet service provider claiming that my device was at fault (despite the fact that i had an iphone - ipad macbook pro and hp laptop all of which were unable to connect). the room had odd stains on the walls and the housekeeping did not stop by to replace our towels or provide fresh linens etc. after our first night. terrible experience would ---% not recommend.',not_happy
id28059,' we recently stayed at the hotel contessa. the hotel was within walking distance to everywhere we wanted to go and the staff was extremely friendly. they have a decent hour from -pm--pm and a reverse hour from --pm---pm. $- sangria $- domestic beer and some tapas are half off. the bar staff was great. daniel did a very good job (and i forget the name of the other guy but he was good also). i think the only issue we had with our stay was that we had hoped to get a late checkout. the gentleman behind the desk said they had a lot of people checking in that morning (which may have been true) but considering we had a -pm flight we would have liked to be able to use the pool and stay until -pm and use our room to shower and get ready before we left. they were able to store our bags and gave us a --pm checkout. the hotel is pretty big and considering we had one room i didnt see why this was an issue considering we stayed there for - nights at about $----night. i would still highly recommend this hotel but if you have a later flight out of san antonio you may want to see if other hotels are more flexible with that sort of thing.',happy
id28060,' my wife and i who are from new zealand stayed for - nights and cannot say enough about the friendliness and helpfulness of the staff. our room was on the --rd floor and was kept immaculately by the cleaning staff. the food downstairs was first rate and i am sure when they get a full menu sorted it will be even better. being new to ny i was a little concerned about room security but with the swipe card access requirements in the hotel we felt extremely safe. i will be recommending this hotel to anyone who needs to stay in a central location in ny.',happy
id28061,' i have recently returned from my trip to ny where myself and my boyfriend stayed at the wellington. like many others after reading reviews i was a little worried about the condition of the rooms so we paid a little extra to upgrade to a queen. we also requested for a room on the --th floor due to previous tips on here commented that the street noise was too much. on arrival i was very pleased with the hotel is presentation and location. the lobby area and entrance is lovely however the lifts are old and the rooms are very tierd. the corridor to our room was very tierd with stained wallpaper and chips out of the painted door frames. our room was a lovely size for ny however it didnt have the queen bed we had booked - a little confusing. the decor was average however the big aircon-heating unit in the room ruined it. during the night it was unbelievably noisy! - out of - nights being woken up numerous times isnt fun! the kitchenette was nice however whats the point in supply the applicances when you have to buy your own cups etc. regardless of the decor and noise the hotel is good value. the location is good for the value. its perfect for a cheap weekend break where you dont spend much time in the room. next time i think i will pay a little more for a bit more luxury!',not_happy
id28062,' although it is an old building and the rooms are small the hotel is okay. the view from my room was nice. the staff were also friendly. the fact that there is no wifi in the rooms and the in-room internet access is expensive was enough for me to decide i wont stay here again on business. the fitness centre was marginal with a few machines and some weights. there was no way to clean the fitness equipment. there is also no executive floor or any add-ons for hilton honors gold and platinum members. overall i would have to say that this is a sub-par hilton.',not_happy
id28063,' i stayed at this hotel just one night so i dont have too much feedback - except that this hotel has a great gym! its a reebok sports club next to the hotel - huge with all sorts of equipment space and light. hotel itself was clean v nice as you would expect from a ritz. modern spacious rooms. recommended.',happy
id28064,' in town for a convention and it is always hard to be away from home. it is nice when you have people that work at the hotel that make you feel at home. jamie at the lobby bar. greg show time at the door. i could go on and on. the hotel is a nice place to stay. these guys make it awesome.',happy
id28065,' hall ways were smelling badly and with no air conditioner. inside the room the mattress and the box spring were tore up raggady and old. there was no microwave oven no iron and ironing board and worst of all no refrigerator. breakfast was awful. i got stuck in the elevator twice. over all it was a horrible experience. i hurriedly checked out the following morning for a better hotel. the whole building need to be closed down for a complete detailed renovation or demolish the whole building. the only positive thing about skyview is that they have ample parking and neighborhood seems to be safe. i will not recommend this hotel to any decent human being.',not_happy
id28066,' well worth the money. great staff very helpful great location!',happy
id28067,' our room had a air conditioner that was so loud we could not even have it on while we were sleeping. it also would start squeaking even though we turned it off. my husband ended up putting a chair and our suitcase on top to silence it. needless to say our room became very hot and we did not sleep well at all. we did not take advantage of the free breakfast as we wanted to eat something healthier. the staff was nice. we thought the hotel was too pricey for what you get though but maybe it is just pricier in that area of the city.',not_happy
id28068,' outstanding service at every level: checkin in restaurant advice knowledge of local events including art music and theater superb breakfast and accommodating in every way. best of all the price is highly competative.',happy
id28069,' i usually only write good reviews but i think my experience at this hotel needs to be shared. mistakes happen over-bookings happen but not only did the churchill give away the room that we had reserved over two months in advance but the staff was completely apathetic about the situation and refused to do anything but downgrade us to something else and offered no compensation. many of the staff members couldnt speak english and didnt seem to have any customer service training. the room was clean and adequate for our needs. i figured out why when the housekeeper woke us up at -:--am by banging on the door. we checked the check-out time (--pm) and asked her to come back after we had checked out. she came back at --:--am and began unlocking the door. when we asked her again to come back later she went downstairs and called the room. her english wasnt very good so i couldnt understand what she wanted but she kept insisting that we let her in. i told her that we were not up yet and asked again that please come back when we were gone. the location and amenities for this hotel are sufficient but the staff we met were incompetent and the customer service was terrible. i would not recommend this hotel.',not_happy
id28070,' great location - just - blocks away from madison square garden manhattan center penn station... not a long walk to the empire stat e building or even times square! great hotel staff friendly. . free wireless internet!!! nice sized room and bathroom esp for nycity!!!! clean free breakfast that we missed each day.... no bar at the restaurant that is right next door although food was good. rooms have a mini fridge microwave and coffee maker!!!!! and free bottled water which was wonderful!!!! i would definitely stay here again!',happy
id28071,' stayed here for - nights memorial day weekend. i booked online with the free suite upgrade. wow bedroom w-king and walk in closet dining area living area and full kitchen for $--- a night. everything was very clean staff @ check in was nice. nicely decorated downstairs with a more than adequate continental breakfast. very good location for --th street activities and using the free tram to get you to the lodo without walking. we were able to get to the skate park rei and coors field using free public transport and a little walking. $- parking for the weekend. overall a very good experience. ill be looking to stay here again.',happy
id28072,' stayed for a couple of nights with a bunch of friends. the staff were amazing. so friendly and helpful. the location was perfect with a subway stop right across the street. the rooms were gorgeous. so modern and clean. i wanted to take everything home. there was nothing better than coming back to such a well managed environment at the end of the evening.',happy
id28073,' we stayed at the hollywood downtowner for - nights. i read reviews on trip adviser before booking the hotel and it is as described by others. the free breakfast is nice and the hotel location is close to hollywood attractions (-- min walk) and the subway station (- min walk) for our trip to downtown la. the room is not - star quality but it was clean. it was a bit noisy in the evening from trucks passing on the road but once asleep you couldnt hear a thing. would recommend this hotel for anyone who is visiting hollywood-la for a couple of nights.',happy
id28074,' this is my second stay at the fairmont copley plaza boston. my previous was in jan. ----. both experiences had been very positive. i loved their friendly staff rarely found on deluxe hotels. my queen bedded room was perfect for me lovely furnishings. i enjoyed the large mirrors on the closet is doors and the plush robes- towels. being my second stay i did not have to pack my own toiletries knowing their miller harris toiletries were there waiting for me :-) (you can purchase them at their gift shop) the restaurant service was very good and so the room service. food was excellent on both sites. i truly like the hotel location. concierge service was great and i loved the restaurant suggestion. if you have walking issues ask for a room near the elevator.',happy
id28075,' we are on a - location holiday from uk and france and used to a high standard the four seasons chicago lives up to its reputation as a - star hotel everything about this hotel is wonderful everyone is friendly and very helpful catering to all our needs and more michelle on the concierge is a dream she recommended and organise a lot of things for us and made our holiday so memorable i highly recommend a stay here',happy
id28076,' i stayed at the greenwich for my birthday recently & had an amazing stay! the hotel is located in tribeca a lovely calm neighborhood in nyc set on a cobblestoned st. i arrived early around --am & my room was ready. i had never stayed at the hotel before & while the front desk agent who checked me in was nice i wasnt given an info. on the hotel etc. im quite familiar w- the property so this wasnt necessary for me but just something to mention. to access the elevator you must use your key which i wasnt aware of until i figured this out (this is something that should have been mentioned...again just a note) my room (#---) was on the -th fl. & incredibly quiet lovely & super in terms of design colors etc. i loved my room! the pale yellow walls clean hard wood floors amazing duxiana bed soft sheets & amazing bathroom done in beautiful orange & white tiles were all great! the mini-bar was extremely well-stocked & all items were complimentary with the exception of the wine & liquor. everything was provided from mexican coca cola fiji water pineapple juice ginger ale to a lovely basket of snacks including kettle chips cookies nuts swedish fish etc....i thoroughly enjoyed the mini-bar & it was so nice to have it all included! nice touch guys! the desk area was spacious with outlets & nice bookshelves w- a cool selection of books objects & a little jar of candy! so nice! the flat screen t.v. had clear reception the sitting area had a comfy sofa the windows opened which was great the a-c made the room incredibly cold which i love & the closet was spacious with a safe slippers padded hangers etc. the bathroom had an absolutely amazing waterfall rain shower that was truly the best ive had in a hotel!!! i never wanted to get out.....the deep-soaking tub was also pure bliss! the red flower products have a lovely masculine scent & i also loved the soap. the towels were super great the frette robes were cool for the summer & the light fixtures above the sink were amazing! the wc is in a seperate alcove which is nice. the pressure in the shower & tub were ---% flawless! i just loved the overall feeling of my room....light airy cool & beautifully unique in terms of design & colors! the rug was also great....so many unique special touches in the room! i was celebrating my birthday so the hotel sent a lovely card w- champagne(which i dont drink so they sent a cupcake-thanks alot!) a welcome note from the hotel w- - oatmeal sandwich cookies were awesome!!! the lobby & drawing room w- outdoor courtyard were great & my meals from room service were amazing! great food & arrived very quick. everything was absolutely perfect during my stay! all bellmen were very nice & charming matt at the front desk granted me a late -:--pm check-out that was much appreciated & lauren & jonathan were very nice as well at the front desk. i loved the hotel & will def. be back soon! best patrick nyc',happy
id28077,' we stayed at the hotel angeleno for three nights while we attended a conference. i can say that the bed was quite comfortable. however there is little i can say that is positive about the rest of the experience. the front desk service (which also acts as the concierge) was horrible. the hotel advertises that they have a shuttle service to anywhere in a three mile radius. however the front desk didn’t tell us until the last day that the shuttle service would take us to local restaurants. when i asked the front desk for evening entertainment recommendations they only knew that there was no entertainment in the upstairs bar. the front desk stated that they would call us about entertainment options but never did. the few times that we used the shuttle it did not arrive at the time indicated. the air conditioning indicated that it went down to -- degrees but the room never seemed to get cooler than -- degrees. i ordered room service and attempted to order a beer. as i went down the list on the menu i was informed that they did not carry three of the eight beers anymore. oddly one of the beers they “no longer carried” sierra nevada was available in hotel gift shop but room service refused to offer me this beer. i had to go down to the gift shop and purchase the beer myself even though the restaurant and gift shop were both owned by the hotel!!! is this the type of service that you should receive at $--- per night?',not_happy
id28078,' we stayed at the crowne plaza for a long weekend in early august ---- as part of a block of rooms reserved for a wedding. following are the good the bad and the extremely shady highlights of our stay. the good: the hotel is clean and well situated in regard to the --th street shopping area the art museum and good restaurants. wi-fi was free the rooms were clean and the staff was unfailingly polite and helpful. the bad: the beds are uncomfortable the towels were thin and the elevators take forever. it was not unusual to spend ----- minutes trying to catch an elevator to the lobby. the shady: three different rooms in our group experienced late night-early morning intrusions where key cards were used to unlock and open their doors. in all three instances the intruder ran off after realizing that the room was occupied or secured using the flip-locks. in addition the parents of the groom had reserved the concierge club lounge on the top floor to use as a central gathering place for wedding guests. one night several wedding guests attempted to enter the room only to find an unknown man entertaining a young woman. the man would not say how he got access to the room and refused them entry. these events suggest someone on the hotel staff is duplicating room keys for unsavory purposes. id like to think this is a one-bad-apple type of situation but would not consider staying at the crowne plaza again until hearing that the hotel has resolved this issue.',not_happy
id28079,' my spouse had surgery scheduled at the hospital of the university of pennsylvannia so we stayed at the hotel for the night prior to the surgery and i stayed on for a second night. the staff were exceptionally helpful and courteous and the room had every comfort. the hotel was quiet the bed and the pillows excellent and the bathroom was beautifully appointed. we particularly appreciated the lighting system in the bathroom and the capability to have a nightlight without lighting up the bedroom. we had excellent meals in the hotel restaurant. we would highly recommend this hotel for a short break and its easy access to the hospital and the university.',happy
id28080,' a delightful hotel expertly restored to its former glory in recent years. yes the hotel is old - but that is part of its charm. its glorious in truth. rooms are now spacious and decorated with great style and invention service is of the -* standard that youd expect from fairmont. location is excellent a short walk from pike place market in one direction or downtown in the other. airport is a $-- cab ride away amtrak is a $- cab ride away.',happy
id28081,' my daughter was running her first half marathon in central park and we wanted to stay in the city. i had checked out hotels and prices and needed a suite because there were going to be four of us. weve stayed nearby at two other hotels in the past but the kimberly is price for a suite was the deciding factor. what a wonderful place! check in was a breeze and what a lovely surprise upon entering the room. it was a large suite with a kitchen living-dining room area beds with down comforters robes slippers and best of all a balcony! we asked for a late check out so she could come back and take a shower after the race and they were very accommodating. as it turned out it was just the two of us a memorable mom and daughter weekend. we loved the kimberly and will definitely return!',happy
id28082,' i stayed at the dolphin for - days in june ---- (i am a student on vacation through the west coast) and found the service to be above what you would find almsot anywhere. the owner whose name i have forgotten (chief as i called him) is one of the nicest people i have had the pleasure to meet.i arrived in san diego not knowing what to do or where to go and he took the time to explain the best places to go and how to get to them. this kind man alone is reason enough to stay. for example: on day - my visa card was jammed by my bank in the uk (always let your bank know when you go abroad!!!) leaving me without cash temporarily (my parents sent me some through western union) and the owner offered to loan me some money to get some food. like i said a wonderful man! the rooms were lovely. extremely clean wonderful beds with great bathrooms attached soft towels etc. the dolphin also had free dsl and cable tv with many channels a fridge and some of the rooms had lovely views of the harbor. i could not fault the dolphin in anyway and as far as value for money goes i invite people to try to find better. it cost about $-- a night and was worth far more than that. you do not need to stay anywhere else in san diego.',happy
id28083,' my husband and i stayed at this wonderful little inn in the heart of san francisco in the spring of ---- and were most impressed. the location the inn itself the staff in particular anne and omar made our holiday one of the best we have had. the continental breakfast the wine and cheese reception every evening made our stay at the inn a delight. the little touches like the evening plate of cookies in the lounge the availablity of umbrellas and the evening turn-down service complete with a chocolate made the stay even more pleasant. should we be lucky enough to return to this wonderful city we would definitely stay again at the inn at union square-it was all we had hoped for and more; a real gem of an inn; we loved it.',happy
id28084,' the hotel itself is wonderful - service beyond excellent; so are the rooms. however if you plan to stay here make sure you do not book a room on the south end over the garage - second floor - they call it a partial ocean view room which it is but you also get to listen to trucks and cars coming and going and staff doing same all day and all night which made it seem a bit high at $--- a night in november. it is also right next to a public restroom on the beach which is frequented at all hours by skateboarders and the homeless. pop the extra for a full-blown ocean view room - nicer quieter etc. also and this is really important if daily viewing and sometimes walking over and around sleeping homeless people arent your idea of a great family vacation do not plan your vacation here - at least not in november. you cannot even find a bench along the boardwalk to sit on day or night - they are all claimed by homeless squatters usually sleeping there. every -- yards or so along the boardwalk you will come upon another homeless person sadly some of them obviously mentally ill. there are signs posted all along the boardwalk that read: no sleeping overnight but that rule is obviously not enforced.',not_happy
id28085,' stayed one awful night because of a wedding. they would not let us check in until -:-- the time of the wedding. ( not even at -:-- the clerk said to another customer.) when we checked in at -- pm the door to our room was open and our tv remote was missing. (you cannot use the tv without the remote.) the only way to control the ac was by turning the fan off at the thermostat. the lights came on for no reason in the middle of the night. the alarm clock came on at -:-- a.m. blaring very loud rap music. (we did not set the alarm; we wanted to sleep in.) the only thing they were able to do competently was print out the bill for us. the elevator was stuck as i was checking out and the clerk who answered the phone said oh.. youre stuck? you need to call maintenance... i dont know their number... i kid you not! i wont even tell you how the valet damaged the car because he couldnt figure out how the door worked.',not_happy
id28086,' we loved this hotel. the location was great and the price was reasonable as well. very easy access from the airport by train (do not pay $-- on a cab take the train for $-.--). the staff at the hotel were so friendly and helpful. we arrived at --:-- am and were able to check in (that never happens!). the concierge staff was awesome so helpful and knowledgeable. then there is the free wine and cheese hour every night from ---. a great way to rest from a long day of sight seeing and get ready for a fun night on the town. the rooms and bathrooms are very small but how much time do you really spend in there anyway. i also loved the art deco décor of the hotel. we loved chicago and this hotel was part of the reason.',happy
id28087,' we stayed here early august for our --th anniversary. if you want to be central san francisco to be able to walk to all sites then this place is perfect. i really liked the trendy lobby and setting but was disappointed with our room since it was much smaller than the photos suggested. there was no where to put our clothes and they did not even have hangers for our clothes. they were friendly and helpful at the desk and the free wine bar late afternoon was welcomed after walking all over this fine city. the noise from the street did make sleeping difficult but cannot fault them since thhates what happens with such a central location.',not_happy
id28088,' my husband and i spent - nights here and were very pleased with the location accomodations and staff. the front desk and conceirge went above and beyond in helping us plan activities. the rooms were very comfortable and attractive and couldnt be cleaner. from the hotel you are in very close walking distance to pike is place market and the seattle art museum and outdoor sculpture park. you can walk to the space needle (though it is up hill). we did not use the restaurant; anthony is across the street is delicious. the pool was very nice; the jacuzzi was outdated and grungy.',happy
id28089,' stayed here for a business meeting. great location. close to a lot of bars and restaurants. very nice rooms excellent front desk people. the bar was nice and attached to the hotel. loved the location and i would definitely stay there again.',happy
id28090,' we recently stayed at the white swan inn for three nights. the hotel is well-situated being only a couple of blocks from union square.  our room (a standard queen) was clean and quite large. the bed was comfortable although a bit creaky! the room was equipped with a large flat screen tv coffee maker and fridge stocked with complimentary cans of soft drinks and bottles of water (a nice touch!). although the bathroom was of reasonable size with a decent shower it could have done with a little maintenance as there were some tiles missing from the floor.  there has clearly been a lot of effort made into styling the hotel as a traditional english inn . the decor is flowery with teddy bears and teapots almost everywhere! of particular note is the elevator which is a very old design and quite unique. we ate breakfast at the hotel during our stay. this was a buffet arrangement with a reasonable selection of cold and hot items including tasty homemade bread. free homemade cookies were available in the lobby throughout the day as well as free self-serve hot drinks being available throughout the day in the dining area. the only real negative about the hotel for us was the front desk staff. we dealt with several during our stay and although the did their jobs ok they all seemed a little apathetic.  a quick recommendation on a nearby restaurant... uncle vitos on bush street (the same as the hotel) is pretty good. it does not look much from the outside although we enjoyed a tasty pizza meal there. the place was very busy and had a nice buzzy atmosphere.',happy
id28091,' this the first and probably the last time visited the mr c hotel and the restaurant the waiter recommend the most expensive food in the menu which was not able to finish even half of the plate',not_happy
id28092,' we picked this hotel because it was reasonably priced and in a good location. we chose a club room because of the free breakfast and the nice ambiance. anyway after we reserved the room we found out the hotel was undergoing renovation and the club level rooms werent renovated yet. so we chose to stay in a renovated regular room. the bed was very comfortable. however the new decor was beautiful -- very modern but a little cold -- just not my style. great tv and absolutely enough plugs (very important to me for charging cell phone-laptop-etc.) the club room was set up in a regular room -- good choices and good service but it was really a disappointment. this was a beginning of a special vacation from us -- we should have chosen better. also some of the halls had a terrible turpentine (?) smell -- from paint? anyway i wont stay there again.',not_happy
id28093,' this was a really great place to stay. the location is perfect and the hot tub and pool were nice. the hot tub could use a little upgrading. id definately stay here again.',happy
id28094,' recently spent a couple of nights at the orchid suites. it had been recommended by a friend of a friend. i couldnt have been happier. location is fantastic particularly as a single older woman i was a little nervous about wandering the streets at night. it is so close to absolutely everything in the hollywood area there was no problem at all. in face -- paces from shops restaurants the boulevard etc. the staff were wonderful friendly helpful and very approachable. basic - star no frills tad jaded but couldnt fault the cleanliness and services (incl breakfast) and i wouldnt hesistate to further recommend it to aussies travelling to la. i was given an upgrade and was able to enter my room hours earlier than check in a very pleasant change from most hotels.',happy
id28095,' i chose the westin after spending a long time researching hotels in this area that were in our price-range. it was definitely more expensive than comparable hotels in charleston but definitely affordable for this location in ny city. the staff was super friendly and helpful. our room was great! we were on the --th floor and had a terrific view of the city. we even slept with the blinds up so we could enjoy the lights. great location also and convenient to most of the big tourist destinations and the subway. would definitely stay here again.',happy
id28096,' there are not a lot of choices of hotels on the upper west side (near where our daughter lives) and based on the web site we thought the park -- might be a nice basic hotel. we expected a small room with few amenities but we also expected it to be clean room with (judging from the photos) a modest dash of modern style. instead the place was a disaster. both the hallways and rooms were shoddy -- for example worn carpets peeling paint in the bathroom and curtains that only stayed open by stuffing them against the sides of the window frame. the single elevator took forever to arrive -- many guests on floors - and below seemed to take the stairs rather than wait. there was no water in the room even for purchase. the maid took our dirty towels but forgot to leave clean ones. there was only one electric outlet in the room -- it was hard to reach (behind the bed) and when i tried to plug in our computer to recharge it the cheap plastic extender gadget (that creates more plugs) was so loose that it immediately fell out from the wall and disconnected the clock lamp etc. the bathroom wasnt just small (hey it is ny) -- it was so cramped that you literally had to be careful not to hit your head on the shower door getting up from the toilet. and -- drumroll please -- our daughter and a friend saw a mouse in their room. to be fair the front desk staff could not have been friendlier and more sympathetic with each new complaint -- they moved my daughter and immediately comped their room for the night after the mouse incident. but all the front desk is valiant efforts at customer service were no match for the hotel itself. if i had to choose between the park -- and a night on a bench in central park ........ it would be a tough choice.',not_happy
id28097,' my boyfriend and i recently stayed at the renaissance chicago ohare on business as we were attending a conference there. the room was clean and relatively spacious but lacked many simple things like a pad of paper information about the hotel is amenities a mirror with sufficient lighting to put on makeup an envelope to use for tipping housekeeping etc. i was disappointed that a marriott hotel (which i usually enjoy) was so lacking in the basics. on the plus side the conference space was decent. ultimately i would not stay here on my own dime. it is convenient if youre just staying the night for a conference at the hotel but isnt convenient for driving or walking to anything nearby (because there isnt anything nearby) and lacks the small details that make traveling easier.',not_happy
id28098,' we stayed one night over the weekend. we were aware of the $-- parking charge so that expectations were already adjusted for that. check in was fast and smooth and reps even showed us a way to the elevators. our room was good corner size and we didnt experience any issues. we didnt need to use internet so i cant opine on that. we had a sandwich and a pizza in their main restaurant on site. we were impressed by the quality of food as usually it is either average or below average in hotels on site. this was above average especially healthy choice of pizza. also continental breakfast is unusual - no eggs but yogurt fruits muffin and croissant. first time encounter that in us. we were surprised but the combination tasted good and did the job. i would definitely come back to this hotel for short stays. cant say for long stays as we may have missed something here or there. in one night stay there wasnt much to see as we were out most of the time except for sleep and food.',happy
id28099,' rooms are a bit smaller than regular hilton but nice. i stayed at the -th floor that has a nice courtyard (pretty weird having a little park outside your window) front desk person wasnt too helpful but in general stay was ok. breakfast is very good and the location is excellent: just a short walk to inner harbor and to the great restaurants in the area. hotel was pretty crowded as it was graduation week at hopkins and the start of memorial day weekend.',not_happy
id28100,' very well maintained airport hotel. comfortable bed in safe location. it is also close to shopping at easton town center. the hotel itself is right across a road from a runway but noise was not a problem at all. you can walk right up to the airport fence and watch the planes land and take off in the evening. a nice and relaxing place to stay.',happy
id28101,' very nice room for family stay on the riverwalk. free breakfast and drinks and snacks were clearly a bonus.',happy
id28102,' im sorry it has taken me a couple weeks to write this review but now im reading all the recent ones and i have to agree with every single one of them. me and my husband and - kids came to this property because someone recommended it to us. im glad we did. we got in around - am and like the others on here we had the privilege of meeting krissy. at - am she has the happiest attitude and had a smile the whole time. she told us she knew we must be tired and had us checked in in like - min. we went to our room and found someone had been checked in there. my husband went back down and krissy immediately apologized and got us in another room. she even had security come meet us to make sure everything was ok. then as if that wasnt enough she gave us smores to do the next night for the inconvenience. (which the kids absolutely loved i might add) the fire pits were great. we also really like the buffet for breakfast. i heard a couple complaints of food being cold but we didnt experience that. the server we had mayra was the sweetest. the grounds are also well kept and everyone there is very kind. i highly recommend this hotel',happy
id28103,' my wife and i went to the four seasons in boston to celebrate our - year anniversary. from the moment i checked in they knew everything about us (my wife is nut allergy the fact that it was our anniversary) and they did everything to make us feel like royalty. i had brought a bottle of champagne and called down to ask for a bucket of ice to chill it. they came up -- minutes later with the bucket and ice... plus another obttle of complimentary champagne already chilled plus nut-free cookies and candies (with happy anniversary written in chocolate on the plate). they upgraded us to a deluxe room with a view as well. it was just an incredible weekend. if you have a special occassion this has got to be the place to celebrate it. the only reason i give it a - for value is because it is quite expensive. however you absolutely get what you pay for.',happy
id28104,' i was very disappointed with my first stay at this hotel and communicated this to both the westin waterfront and starwood. to the hotel is credit my issues reached the general manager and he offered me a complimentary night. we were very happy with the efficient check in process. our room with a view was beautiful. the general manager called me shortly after i checked in to inquire if everything was satisfactory. i thanked him for everything. the hot tub was actually hot this time. the light in the room by the door wasnt working but i didnt want to keep on complaining! unfortunately things went downhill after this and my issues were with the restaurants and room service. the service at the restaurant was very slow and they were not busy. i was there at -:-- pm and there were - other dinner parties at most. my dinner entree of tuna was cooked medium not rare as i requested. when i finally received a rare piece of tuna it was very very very salty. the staff at the restaurant was very accomodating and removed the charge. i would have been happier had i received prompt service and a meal that had been cooked as i requested . my - year old son his school friend and i went to the celtics game that night. we returned to the hotel at --:-- pm. i asked the hostess at the birch bar if we would we able to order some food. she seated us and told us that food was available until --:-- pm. our server finally arrived well after --:-- pm. when she told us that food was only available until --:-- pm i politely explained that we had been seated at --:-- pm. our server was then willing to take our order. why did we have to wait so long for her to acknowledge our presence? i ordered a shrimp tempura skewer. i was delivered a very soggy and cold lobster tempura skewer. i brought this to the attention of our server and i was eventaully delivered a crisp freshly cooked shrimp tempura skewer. the litany continues with my room service breakfast order the next morning. i requested an order of plain fluffy pancakes (not the crunchy granola variety) and was assured that this was what i would receive. guess what ? the pancakes were plain and fluffy on the outside and the center was an uncooked mass of granola and pancake batter. i had also asked for an extra plate as the boys would be sharing their meal. there was no extra plate. i had to dissect the pancakes remove the granola and serve their breakfast on saucers. the extra plate came after the kids had fully rejected the very expensive breakfast. i didnt complain about these issues; to do so would have been too little and too late. we will be at this property again in february. keeping our fingers crossed! this is a nice hotel; get your food elsewhere!',not_happy
id28105,' this hotel is convenient to ind airport which is great if you are on flight arriving in late evening. down side of the location is that there are no places to eat except inside the hotel without driving a few miles. rooms are clean and staff is efficient and friendly. biggest negative of this hotel is that it is directly aligned to the airport runway. because ind is a secondary hub for fedex there is constant airplane traffic during peak sleeping hours. i have stayed at this hotel a few times and have learned to avoid the top floor. all in all nice hotel if you dont want to drive into downtown-suburbs after arriving in late evening to ind.',not_happy
id28106,' how this hotel retains the hilton flag baffles me. our plant is located just down university from this hotel and i decided to give it a try rather than stay at other options. what a disappointment. this hotel is physical plant is a tribute to another era of hotel construction. the case goods are beat up couch and chairs have sagging depressed cushions the showers are small cubes with cracking grout. the hallways are long dark and the carpet stained. i am aware the area is devoid of restaurants and other services so i will not comment on the location. this off season should have spent on a multi-milion dollar renovation from the core out. this hotel also allows smoking which you can smell through out the hotel regardless of location on a non-smoking floor. stayed in jr. suite not impressed.',not_happy
id28107,' staff generally rude and unhelpful charged extra for gym charged extra for wifi charged extra for luggage storgae after check out air conditioning in room faulty no answer when calling reception or bell hop cleaning staff very noisy early in the morning no seating area in reception misleading advice re booking tickets and shuttle - obviously aimed at generating commission. our experience at this hotel was very poor. the name and the location mean they dont need to make any effort re guests. try the sheraton!',not_happy
id28108,' a very friendly bellman greeted our shuttle from the airport for a nice welcome to the hotel. front desk service was fine - cordial and efficient. on the day i checked in there was a cloying sweet smell in the hallway to my room like spray deodorizer or something... but no odor in the room. nice view from my room on the fifteenth floor. sleeping room was nicely furnished with a large flat screen tv comfortable arm chair and hassock a desk and chair and a king size bed. no complaints - pretty much generic marriott decor. some problems with the hvac were addressed quickly and effectively by a hotel engineer. not enough electrical outlets (or not accessible enough) like for the iron. room service for dinner was good - boston baked schrod and boston cream pie for dessert. this is a big high volume corporate hotel... always busy but always able to handle the business.',happy
id28109,' business stay. very good service nice looking inside and out. easy wifi connection that worked well. everything was clean and fairly new. used the coffee maker in the morning no problem. a good selection of pillows. only a couple issues. one the bed was very soft. me i really prefer a firmer mattress but that is just me. two the ac seemed to wait a long time to come on. and when it did it really stayed on for a while. so it would get uncomfortably warm enough to wake me up and kick off the covers then get cold enough to wake me up to grab some covers. after doing that cycle several times not the best nights sleep. i probably should have just turned it down lower and curled up under the thick comforter. but other than that it was all good!',happy
id28110,' the beds were very comfortable. we wished there had been cold cereal available and milk. there had been a bigger breakfast at the suoer - in rawlins wyoming.',happy
id28111,' for such a highly recommended hotel from the reviews i was rather disappointed. let is get the bad stuff out of the way. the counter people were not the friendliest people in america i must say. they werent rude or anything just not very forthcoming with advise. there was no coffee maker in the room - you have to go to the lobby to use their coffee maker there. although there was a fair selection of coffee to choose from they taste really diluted. so much for a unglamorous trip downstairs in the pjs in the morning for a cuppa. and the room was tiny the bathroom tinier. two big men cannot possibly find the room comfortable. the closest starbuicks is a good -- minutes walk away down tremont street. if there is a closer one i didnt find it. but there is a nice cafe just round the corner. not fritz that is another story. on the good side free wireless! and the inn is rather close to back bay station and the south end. you could also walk to copley mall and prudential centre in about half and hour.',not_happy
id28112,' we visited for one night in aug ----. the location is outstanding and the staff really made the experience. they were still painting and renovating a few rooms but our king suite was very nice modern and surprisingly spacious. as i said the staff really made the experience. they were super friendly and helpful. only problem: they didnt have any bottle openers so if you wanted a non-screw top beer from the minibar you were out of luck. we will definitely stay there again.',happy
id28113,' a good hotel for the cost. central location one block from empire state building. rooms were clean and spacious staff friendly. complimentary breakfast was a orange juice unlimited tea or coffee a bagel donut or toast and a piece of fruit which was more than adequate. overall above average hotel for the money they charge',happy
id28114,' this is a great place if you want to go to the mall or a nearby eatry. the walls are paper thin i could hear the guy next room taking a p--- at about -am. tvs could use replacing with the newer hds counter was great.',not_happy
id28115,' this hotel is conveniently located in the heart of chicago. plenty of bars restaurants and shopping are close by. the staff was very friendly and check in was painless. the view are very nice too. we were on the --st floor so we were awed by the views. some negatives though were that there is no in room wi-fi. good luck getting anything close to -g on your cell phone with all the buildings around. cell phone calls would also get dropped (verizon). also the room temperate was very uncomfortable. we even had the room repair people out to look at it and there was nothing they could do. it was uncomfortably warm -- i guess being that it is october they have turned off the ability to turn the air on in your room. we had the thermostat set to --f and it was blowing hot air out of it. overall though the food and amenities were good. id gladly stay here again as the marriott chain usually runs a tight ship and this was no exception.',happy
id28116,' my wife and i stayed at this hotel for three nights in april ---- en route home from hawaii. we found the rooms reasonably spacious very clean and well equipped including free use of room safe. we did experience some room to room noise transmission but it was not obtrusive (i guess neighbours in hotels are the luck of the draw!). the lobby- breakfast area is in need of some refurbishment and was in the process of being painted during our stay. we found the location very good as we wanted to do some shopping. the beverly centre (- mins) and the grove centre (-- mins) walk away provided a good cross section of stores. there is also a farmers market near the grove centre which is a great (and inexpensive) place for lunch. the staff at the hotel were very friendly and helpful and the internet access was most useful for checking in online for our flight home. we would stay here again when transiting through los angeles',happy
id28117,' we stayed here for one night. the rooms were ok. the bathroom was very small and the walls were molding and cracking. they had no kids tv channels (disney tcl animal planet) and they were very dissapointed. one thing that upset me greatly was they had no kids tv channels but yet they had an adults only setting! the pool area was very nice with a hot tub and lush gardens around it but that is the only thing we liked about this hotel. i would not recommend it!',not_happy
id28118,' i would like to commend your employees but in particular sergio on making my trip to san diego easy during a difficult time in my life. i travel for work on a weekly basis and at the moment im undergoing thyroid cancer treatment that requires me to carry my own food due to diet restrictions. i cant eat anything that its been made already as i cant have any dairy soy fish or salt! i brought my tasty food with me and sergio went above and beyond to help me heat up my food so i could eat. he will go to the employee break room heat up food for me and bring it back to me. he put a smile on my face! what made me appreciate even more all he was doing for me was when he asked me if i needed silverware and i said i had some with me. he asked me if they were plastic ones and i said yes. his reply by saying that he would not allow me to use plastic that ai deserve real ones. so he went and got me a pair of silver wear wrapped in linen. that made my day. little things that make you feel special and he did. your staff was amazing your rooms are beautiful and clean and i just cant wait to come back. please pass my appreciation to sergio.',happy
id28119,' hotel is undergoing renovations so that should be the biggest issue to be aware of. location is fantastic! asked about any issues at check in and was told that there would be no water from noon to -:--pm and that they were experiencing occasional power outages during the day. clerk gave me one of the newly renovated rooms. wow! what an incredible improvement over the old rooms! new sofa (sleeper i assume) new decor bathroom shower looked like a spa shower! bed was just as comfy as before. my issues with the stay were directly related to the construction. i had no hot water for about -- hours - front desk told me to leave water running for up to -- minutes which i could not do in good conscience (but i also didnt believe her that it would work). noise was going on during the day but wasnt too bad - until the crews started using a power drill.. ive stayed at this property many times over the last several years and the positive is still positive (great hospitality crew working the breakfast line and happy hour) and the negative is still negative (parking garage is still creepy - but valet parking is available). looking forward to the completion of the renovation to eliminate the issues i encountered. also would suggest adding more kids-cartoon channels to their tv lineup.',not_happy
id28120,' we chose the holiday inn because of their reputation but on reflection think that this was part of the problem of booking with a huge chain of hotels. we checked in - adults and one child and were give a room with one double bed we rang downstairs to say that we were a bed short and were kept waiting over - hours for another room to be found! we couldnt unpack or organise ourselves as we were just waiting around. the room was noisy and we didnt get much sleep the dinner in the hotel restaurant was expetionally average. to top it all when we came to check out we had printed off the confirmation of booking from the hotels website which clearly stated in black and white that hotel parking was complimentary however after a -- minute discussion with the hotel staff we were charged $-- and told that the website was incorrect even though we had the paper in front of us saying it was free. please be aware of this if you are wanting to park here. its not the amount that was important but the attitude of the staff. the staff were uninterested in individuals and i think that this is due to the big hotel chain mentality i.e that they dont really need your business therefore dont have to try that hard. definitley would not go back here.',not_happy
id28121,' wife and i used marriott points to stay - nights in downtown seattle. the room was ok nothing special. the bed was very stiff and uncomfortable. we both had trouble sleeping most nights. bathroom shower is outdated. hotel undergoing major renovations. hotel gym was fine. hotel is at top of a substantial hill so get prepared if you are going to walk around seattle. hotel is in good location in proximity to most things in downtown. if you dont care to walk the city buses are free to ride pretty much anywhere downtown.',not_happy
id28122,' the hotel had a lovely atsmospher. the rooms were clean tidy and inviting. the food in the resuarant was excellent and so was the serivce - both breakfast and eveing meals. my only complaint was the lack of closet space.',happy
id28123,' this was my first time staying here and i really enjoyed it. we opted for one of the loft rooms that overlook the manhattan bridge; i highly recommend this upgrade it made for a unique experience (unless you have kids lofts only have one queen bed). hotel is very clean and modern and practically in the middle of little italy and chinatown which was quite the cultural experience with a plethora of wonderful foods to try. hotel is very accessable to the subway and within walking distance (within ----- min walk) of the manhattan bridge world trade center brooklyn bridge and battery park (where you get on the boat for statue of liberty). travel tip: you will be in the heart of chinatown where many of the small family businesses do not accept credit cards so keeping a small amount of cash is a good idea.',happy
id28124,' i made a last minute switch from the intercontinental to the ritz. with my government rate the price was identical--$-----also the same price for the marriott courtyard. this hotel did not disappoint. first the staff was very friendly and quickly accommodated my request for a room at -:-- a.m. on the day of my arrival. the hotel while luxurious is not pretentious with its guests; you arent giving the once over when strolling the lobby in casual attire. as other reviewers mentioned the lobby could use--well--more space and furniture. still it is lovely and hopefully youll be spending more time in your room than the lobby. the bathroom is wonderful with a large soaking tub and separate shower. the bed and bedding are soft and comfy. the location cant be beat at boston common. my only warning comes from a cab driver regarding the towncar waiting outside. the towncar he referred to is not the one apparently provided by the hotel. he stated that the doorman will ask guests where they are headed. a private towncar will be parked in front of the hotel. if the guest is headed a long distance such as the airport the doorman will recommend the town car. according to the taxi driver the private town car will charge $-- for the airport ride. the price is approximately $-- for a taxi. therefore if you are told otherwise by the doorman the information is incorrect. take the taxi not the towncar.',happy
id28125,' we were looking for a place that was centrally located for our trip (near la jolla and legoland) and the homewood suites was a perfect fit. the rooms were nicely laid out and clean. my girl friends son gave the waffle maker (breakfast) and popcorn in the room a big thumbs up. the homestead is located in a new business park and you will need to drive if you want to go out to dinner. we went to tony is jacal (mexican) in solana beach - it was great!',happy
id28126,' ive stayed near dia a number of times and this hotel is one of the best values. the rooms are nice with a good location continental breakfast and a nice pool-hot tub area.',happy
id28127,' i booked a - night stay for the milford plaza hotel a month prior. after doing so i have read reviews for this place and all what ive found were mixed respectful opinions. on arrival upon walking into the entrance i was already greeted by a nice lady who pointed me to the check-in desk upstairs. as i approached to the area i was the only one waiting but i wasnt acknowledge by any of the - receptionists at the front desk. so it took them a minute or two until i was finally greeted by one of them. she was very nice and friendly and the process went through okay. as i entered my room (which was on the --th floor) everything looked neat and clean. i got a nice view from my window of the theater district. the room was an okay size the bathroom was small and the door just barely hit the toilet upon entering. since i was traveling all day i wanted to already take a nice shower but there was no hot water. actually i didnt have hot water through my whole stay except for my first night so i was very disappointed with that. another downside was that my desk lamp wouldnt turn on and the outlets on my desk didnt work either. also the thermostat system wouldnt heat up my room. the upsides: my bed and pillows were comfortable and clean. house keeping did a very great job cleaning my room and resupplying toiletries and towels. i guess that is all i can really say. so if you are just looking for a simple hotel with a nice view to stay at in the city this is the place. times square is only - block behind the hotel so the walk and site seeing was all enjoyable. would i stay here again in the future? maybe.',happy
id28128,' i will preface this by saying i did receive $-- off my stay because of all the problems...but even that was not enough to save the dying diva in my eyes. im not sure if it was the man defocating in the alleyway that bordered my room the -am wake-up call of moaning and creaking coming from above or the non-stop recycling convention taking place outside my window between the hours of - and - am; but the diva was not doing it for me. i checked in late with my travel companions to find that my requested non-smoking room was actually a phillip morris satellite office. it smelled albeit better than the alley when i opened the window for fresh air like someone was hitting four packs a day shortly before my arrival. when i asked for a change i was informed that they hotel was booked solid and there was only one small room remaining (not large enough to accomadate my party). ahhh im glad i stayed in the lung cancer suite lest i miss out on the many stains and sents that made the room unique. the carpet was speckled with unidentified funk and the whole room had the feel of a dirty romanian hostel. the diva boudoir on the sixth floor offered videotapes (each room comes equipped with a- hold on- vcr) and a machine selling peanut m&m is and condoms...in guess this is a hip combo? all in all the stay was terrible and we were glad to switch hotels before our visit was up. dont fall for the website or think this place is somehow hip ; the diva is a dungheap and you should stay elsewhere.',not_happy
id28129,' i was not disappointed at all with my stay here. we arrived after hurricane sandy but prior to arrival the hotel staff communicated with me to let me know if i needed to cancel my reservation i would not be charged even if it was a last minute cancellation. the hotel front desk staff was friendly and polite. we were escorted to our room which appears to be standard. although we didnt require it we were asked if we needed assistance with the luggage. the room was very spacious for new york standards. everything was very clean (linens beddings mattress carpets). there is complimentary fruit water and small chocolates along with the typical minibar items for purchase. i thought our fruit assortment was very good despite what another reviewer put. it was restocked everyday. mind you these items are for a meal just a nice refreshing snack. the first morning we did get a knock on the door from housekeeping as i didnt push the do not disturb button. after that the staff must have made note of our waking and out of the room habits because we never saw them yet our room was tidied up and turn down service was done every day. we joked that the hotel must have little elves that do this because we never once ran into anyone on our way in or out and never saw anyone in the halls. room service was quick! we ordered late night dessert one night(creme brûlée & apple crisp) both were delicious!!!! we were not in the room when our butler check-in and never really used the service so i cant comment on that. we enjoyed very good drinks at the bar including the bloody marys. service was very attentive and the drinks were well made. overall this was a great stay in an old world elegance style hotel. great location at --th and -th ave. with just a short walk to central park.',happy
id28130,' hotel is clean and well maintained staff is incredibly polite and helpful breakfast was varied and fresh. this hotel is a good value for those looking to stay just outside downtown. youre right beside --- and mopac which are main arteries serving downtown. highly recommended.',happy
id28131,' the sheraton mission valley was the most enjoyable stay ive ever had while being in san diego! the cleanliness of the hotel was pristine and the professionalism of their front desk agent rhys oconnell was far and beyond my expectations. i have traveled the world extensively and found rhys to have fantastic local knowledge and professional communication and interacting skills for my wife and i. as i return to san diego i will without hesitation stay at this beautiful property.',happy
id28132,' the salisbury was the best location central park just round the corner with a starbucks too. time square a stones throw away along with all the sigts within walking distance. some staff could have been a little friendlier but overall rooms spacious dated but clean and totally catered for the breakfast was good too although plastic knives and forks are just a little bit on the wrong side. but new york you made up for any faults and salisbury you made new york the great visit it was. we will be back the sitc wannabees!!!',happy
id28133,' after being referred to kimpton hotels by friends we chose rouge for its central location for our stay in washington dc. the staff could not have been friendlier or more accomodating. we loved out room with its quirky design features and the bed slept great! i can not recommend this hotel enough!',happy
id28134,' we stayed for - nights over christmas our first visit to nyc. we chose this hotel because of good reviews on ta and we wanted a fridge and breakfast included. great location within walking distance to attractions subway on end of block and restaurants on -th. we had the pizza for a dollar which was good and chicken over rice which was fab from each end of the block. our room was super clean and housekeeping returned it to it is original state everyday - even putting our child is teddies centre place on the bed! breakfast was great - we went before - everyday and easily found somewhere for us to sit for along as we needed - we did notice that after - it was much busier but seemed well managed by the staff. the sundowner was a great reason to return to the hotel for a break in our day. excellent beer wine soft drinks cheese and warm nibbles that varied each day. some days we ate breakfast and the sundowner nibbles with just a coffee-cake snack in the middle of the day - kept the cost of our holiday down! i used the laundry on three occasions so that i returned with full cases of clean clothes - this was also fantastic and free. not a problem with the lifts - we were on the --th floor. great view of the esb which was a total shock when we looked out of the window!!!! cannot wait until we return to nyc and the staybridge.',happy
id28135,' we have stayed in this hotel many times and absolutely love it! the staff is always welcoming the location cant be beat the property is fresh and stylish and always clean. it is a pet friendly hotel and im allergic so i always ask for a pet free floor no problems. in the afternoon they have a wine reception that is very nice. all in all it is a great home base for all that dc has to offer!',happy
id28136,' my family has stayed in several nice places in houston usually around the gallaria. we decided to explore another area and save some money. we chose the crown plaza for it is convienent location to all the places we wanted to visit. everything is very easy to get to. our welcome was friendly. the hotel is clean. the rooms were comfortable. all suites with micro-refrig pull out sofa and seperate bedroom. the price was ok. a good deal for weekend rates a little high for sun-wed. $-- per night difference!! when i stay in a hotel of ths caliber for ------- per night i feel we have a good deal! the embassy suites at the gallaria was --- more per night! bar needs to be open later. drinks and food were very good! a free reception from --- for vip would have been really good and probably inticed more guest to become members. the breakfast was good. service excellent. the staff is really friendly and helpful. that was really the best part. that and the pool-hot tub. well be back!',happy
id28137,' for the price this hotel was just ok and given the problems we had i would probably not recommend it. two days before our stay despite having already pre-paid for the room we got a notice that the hotel was overbooked and that they were going to move us to a nearby property just south of the capitol. to be fair hotels.com dealt with our initial booking and this request and we received a notice from them of the new hotel. however the morning of our stay we called the new hotel (which was owned by the same people) and were told they had no reservation for us. in the end we were able to determine that our reservation had never been moved (and on check-in we did confirm that it was the hotel and not hotels.com that had overbooked and that a number of other people were in fact moved to another hotel). when we checked in we were given a room with a view of nothing but the concrete hotel next door despite having paid extra for a superior view room. we called the front desk and were moved to another room with a river view. the temperature in the new room was about -- deg and over the course of our one night stay it never warmed to more than --. the television also did not appear to be connected to the cable- the over-the-air signal was unwatchable. the hotel itself is connected to the metro which is nice but it is not obvious at first how one gets from one to the other (there is a single small elevator that goes from the hotel lobby to the underground mall connected to the metro). in all i probably would not stay here again.',not_happy
id28138,' the front desk staff was friendly. the room was covered in mold bathroom and by ac. wall paper was falling off. this was in tower b which we later figured may have been because of roof pool. they changed our room without difficulty to the other tower which was ok though still had loose wallpaper and a slight mildew smell behind tv. the building is really old and has horrible elevators which stop constantly even though no one is waiting. parking was convenient and reasonable. wifi barely worked. i wish i had just spend the extra and booked another hotel.',not_happy
id28139,' have stayed here a couple of times when ive had an early flight the next morning. rooms are spacious and the staff are professional and helpful. the food is adequate and they open up for breakfast at -:--. shuttles run every -- minutes and the airport is at most - minutes away. would recommend this hotel.',happy
id28140,' had a pre-paid room so interaction with the check-in staff was quick and painless. the $-- parking charged would have eaten any savings made by pre-booking so i asked one of the bell-hops for an alternative - he guided me to a flat-rate $- for ---hours lot two blocks away on --th street nice one! like many city hotels the elevator only works with your room key and only to your floor and public areas - a nice touch for the security conscious and single travelers. public spaces are bright and airy. our -th floor room was probably small by american standards but the linens were good quality and everything was comfortable and worked and anyway who stays in their hotel room that long! those sliding barn-like bathroom doors described by other do have a lock but it is on the left (if the handle is on the right) and is essentially a latch that pulls down preventing the door froom being slid back. overall i have nothing negative to say about this hotel and would go back if the price is right.',happy
id28141,' i like the omni chain with its well conceived guest loyalty program. however the chicago hotel is my least favorite of the omnis. many of my comments are about fairly insignificant things but combined they move this hotel down the list. -. i dont like the way they handle the lobby not on the ground floor issue. if you arrive early and the front desk cant check you in you have to go back downstairs to check your bag. when you leave if you have checked a bag you have to tip one guy to retrieve your bag and then go to another person to call a taxi (another tip involved). why? meanwhile there are always guys standing around at the front door but if you ask them to get your bag they direct you to someone else - why the specialization when they are just standing around doing nothing. -. they made a big deal about giving me early check in but of course the room had the bed literally right next to the elevator bank mechanism and overlooking major construction. wow what a coincidence that the only room available for early check in was in the worst location possible and boy were they surly when i went back down and asked for another room. when i checked in i wanted to avoid having to come back down to check my bag in case my room wasnt ready so the valet called the front desk to ask if my room was ready. the verdict was yes but of course when i got to the front desk they said it was not. -. the rooms are poorly lit and gloomy. why have a suite and put in - uncomfortable arm chairs put in a sofa! also ive never stayed in a hotel that didnt have a full length mirror in the room. the closets are tiny not big enough for - people staying more than a few days. -. the front desk staff and management are surly and unprofessional. i walked into the business center and - staff people are standing around i assume complaining about something since they ducked out as soon as i walked in. while i was checking in a manager was complaining to one of the desk clerks about how a guest was allowed a late checkout but she never approved it did she know anything about that how pissed off she was about it etc. i really dont want to hear all the petty details when i am a guest checking in. when i checked out at noon the lobby was jammed so i went back to the desk after eating lunch to get a final copy of the bill. the clerk assumed that i had checked out late of the room and was very surly when i asked for a copy of the bill. as she realized that i had checked out on time and was just asking for a copy of the bill she suddenly found her smile again and was polite. -. the plumbing was not working well during my stay the hot water was scalding and i could never get the shower water temperature right it went hot cold and back to hot again. the temperature of the water in the public bathrooms was scalding as well. pros: the health club is nice the food is pretty good the location is great the restaurant staff is nice and friendly. however in a town famous for its hospitality and one of my favorite cities the omni falls far short of the chicago standard.',not_happy
id28142,' we stayed at the sohotel for two nights in july of ----. we would have stayed for our last two nights as well but unfortunately they were all booked up. i think most of the people writing bad reviews on here are either competitors or just extremely nitpicky because our stay and experience at the hotel was great. ill start with the negatives of which there were only a few: our electric went out a few times in the room; they fixed it quickly but it went off a few more times over the next few hours whenever we plugged something in. luckily we saw the fuse box the staff member used to get it back on and we just did it ourselves the next few times. hopefully they have since fixed the problem. the only other bad thing was the coffee. it just wasnt that good at all. now for the good! location is amazing. you are literally a - minute walk from all the best neighborhoods in lower manhattan. little italy: - blocks chinatown: --- a block lower east side - east village: --- blocks broadway and shopping: - blocks the village ---- blocks--- everything is right there!!! we loved the location and was one of the main reasons we booked here in the first place. the customer service was outstanding. frank and ali (hopefully got the names right)were awesome and more than ready to help with our baggage or anything else we needed. i cant think of thier names but we dealt with the same - or - ladies at the front desk for our whole stay and they were extremely friendly and helpful with everything... like i said before we would have stayed longer but they were totally booked up. another great thing about this hotel was the price. compared to the neighboring hotels they are priced very well. when i was walking around looking for another hotel on our last day the cheapest thing i could find in soho was running about $------- a night! for the location they really do have the best prices in the area- and this is coming from someone who researches his trips extensively. one more thing----- the rooms are small. but really- arent you going to be out doing stuff all day anyway? who cares if it is small? the bed was extremely comfortable as well. the only other thing i might recommend is that they get a fold-down ironing board behind the door or something. the big one from the front desk barely fits in the room once your bags and everything is set down but we made it work. let me state again- we had a great experience at the sohotel and are already looking at staying there again in december. the staff price and location cannot be beat! we would recommend it to anyone travelling to new york.',happy
id28143,' from the pictures you would think this is a semi decent hotel but step into the room and it is a disaster.',not_happy
id28144,' we were staying for two weeks in ny and we have tested several boutique hotels like affinia -- shoreham and elysee one. shoreham is the option for people who like modern rooms decorated in style but the rooms are really tiny. initially we were placed in a room with inside view into the illuminator and it was dark all day long. you couldnt say if it is night or day cold or raining outside which i really hate. we were moved two days after in a room with the view on the street and it was much much better. the same tiny room but better as a feeling. the staff at the reception was great and found as the room to switch although it was fully booked during our stay. also they have a free coffee machine all day long near the reception which was a bliss.',happy
id28145,' my wife and i stayed at this wonderful hotel as part of our honeymoon. on arrival we were greeted by the owner of the hotel personally after being asked to wait a moment. he then escoted us to our room congratulated us on our marriage and gave us information about the hotel. shortly after getting settled in we received a basket containing fruit nuts snacks and wine from him. i cant speak highly of this place enough the staff were exceptional the rooms were clean functional and comfortable. if i ever go to san francisco again this is where i will stay as this is one establishment that stands out from the crowd thanks to exceptional service. well done and keep it up.',happy
id28146,' this is definitely one of the best hotels i have stayed in for value service & location in new york a real warm welcome from the staff when we arrived we have a suite as our daughter is staying with us lots of space in the room (---) with great wardrobe space. coffee and drinks available ---- and a great snack buffet from -. position is excellent you can walk anywhere from the hotel. noise not a problem for us (but we did have windows closed!) a real gem of a hotel.',happy
id28147,' was located in an industrial area but was very quiet. room was very nice and value was great! it was very easy to go to graceland and beale st. staff was very helpful with directions and gave us the location of a great little barbeque restaurant. would stay there again! they are in the process of adding a resturant on site.',happy
id28148,' i stayed here while attending a meeting at the hotel. i presented my starwood preferred guest card when i checked in and got a room on the --th floor with a magnificent view of the bay and the space needle. i would have been to stay in the room the entire four days and enjoy the view! the room was spacious the bed was comfortable the gym was well-equipped the staff was accommodating (with the exception of this crabbly older woman who was a concierge) the location is great with easy access to the monorail train to the airport pike place market and all the downtown sites. but definitely ask for a room with a view of the water when you check in.',happy
id28149,' love to stay here paid a package with breakfast (more like buffet at it is best) and cocktail and got a scratch card with free appetizer (-- pc buffallo wings you can have others if you like). place awesome the manager get to drive me to memorial herrman southwest so humble and professional. be back with my family soon. impressive place to stay.',happy
id28150,' i am presently a guest at the hotel originally booked to stay - nights. i will be checking out tomorrow april --th due to my almost complete dissatisfaction with the management of the hotel. i am from overseas and had a difficulty checking in due to the fact that my office misunderstood the process of completing the credit card booking. the first front desk clerk was indifferent and it was another clerk mr. amado sosa who intervened and resolved the matter. he is indeed a credit to the establishment. the bell man was also polite. i was booked into a room on the --th floor which is almost directly across from a room marked vending area . the room is not functional however as construction is taking place. the door is left open and garbage is visible. i have had to repeatedly close the door. yeterday evening when i returned to the room i was met with the noise of drilling and hammering. i had to call the front desk to ask that the workmen be instructed to stop. this was done. today i spoke to the ms a. butler director front office about the matter and could not understand my point that i should not have been booked into a room on a floor on which construction is taking place. i informed ms butler that under the circumstance i would be checking out of the hotel tomorrow. i also asked that the room be cleaned. i returned to the room after -pm and it has not been cleaned. j douglas jamaica w.i.',not_happy
id28151,' perhaps i am writing such a positive review because i had such low expectations but i thought this holiday inn was great. we reserved two rooms for a friend is bachelorette weekend. we had no problems checking in early and our rooms were very clean. the pool was also decent size with plenty of chairs and towels. location is fabulous - walking distance to both the red & green subway lines and walking distance to many boston-area attractions. reasons for --star instead of -: -. website states they have refrigerators in the rooms but neither of our rooms did. we called to have one sent up and it never actually got cold. -. parking is $-- which is ridiculous. there are several parking garages for much cheaper within walking distance and metered parking on the surrounding streets. you can find a better parking deal if you drive to this hotel. -. we requested adjoining rooms but were put on the same floor several rooms apart.',happy
id28152,' we stayed at the maxwell to go to a concert at the macaw hall it was a great location an easy walk to the hall. the entire place from the parking garage to the room was amazing. very nicely done but not fancy-smancy. the rock was open late for dinner and was very good. beds were amazing and the staff was very helpful and friendly. the in room shampoo soap lotion and conditioner were in easy to use wall dispensers (no hard to use little bottles or packages i loved that. we cant wait to stay again.',happy
id28153,' we had an overnight stay at this hotel traveling from australia. it was cheap bed was comfortable (which was awesome after our long and horrible flight) water was warm etc. we had no complaints whatsoever especially for the price. if you want to stay in la may not be the most convenient location but if you have an overnight stay until your next flight or there on business great place to stay. wi-fi was free which we found didnt occur in many other hotels we stayed in (we travelled to six states stayed in - different hotels).',happy
id28154,' staff was unusually friendly helpful and attentive. (an example is jose alvarado.) the location is ideal. the rooms were entirely up to expectations however because the river walk rooms -th floor and up overlook roofs across the river there is no real advantage to spending more for the river walk side except possibly street noise but there is not much of that . do have breakfast on the patio! was disappointed in the spa and quality of technicians. the pool and work out area were very nice. be sure to eat at least once at zocca is their restaurant! the food is outstanding as is the friendly service (well except for our server on one night he seemed new and a little overwhelmed). one server who was representative of their high standards was jesse fernandis as was the host who seemed to be there -- hours.',happy
id28155,' my wife and i spent four nights in this hotel in july ----. i am stunned at the comments of another reviewer as to the concierge. i can only say he had a different one from us because the concierge could not have been more helpful. even when our flight was delayed and the shuttle had to be cancelled then called again at short notice both the concierges we dealt with could not have been more helpful. our room was at the front of the hotel and yes we were woken by the construction workers across the street who have to work in the early hours before the traffic starts. we discussed a room change but wake early anyway so stayed where we were. the room was fairly small but we really only sleep there when on holiday. interestingly there were suites which were empty as people all want cheaper rooms but the tariff on them was less than we paid for our room through a travel agent. the front desk staff were fantastic and the coffee in the lobby is a nice touch but who is going to be there mid morning when you are in that great city. the happy hour from -.-- to -.-- was nice with lovely californian wines and a singer as well. i thought it a bit off that an australian couple brought - of there friends who were staying in another hotel to partake of large quantities of the free wine. the hotel is ideally situated a block from union square and from market street the main shopping area. chinatown restaurants are -- minutes or so away on foot and the famous cablecar starts at the bottom of the street. the cable car is quite expensive but a must do when there. there are good breakfast and dinner eating places all around the hotel. it is quite a long way to fisherman is wharf and very hiily requiring a taxi or careful use of the hopon-hopoff bus but taking the one going the wrong direction can entail a - hour circuit including across the golden gate bridge. we did got off quickly and then had a nasty walk back through the tenderloin home to the bums and homeless people. as an aside be warned that you should buy tickets to alcatraz on line before leaving home as they can be sold out over two weeks ahead. as in all american hotels there are coffee making machines in the rooms ice machines every second floor but no refridgerators in the rooms as we would expect in new zealand. there was free wifi in the hotel and free internet in the business centre. to sum up the hotel was a renovated character hotel in an ideal location for the tourist in san francisco. the rooms were small comfortable and adequate and the staff were excellent. to sum up we',happy
id28156,' this was our first visit to the usa and to philadelphia. we were given a great welcome and really felt at home at the conwell inn. nothing was too much trouble and the advice from brendan and dan was really helpfull to navigate our way round the city gloria also was first class. overall a great week and the weather was great also.',happy
id28157,' we are laquinta rewards members for good reason and that is that they seldom disappoint. this location was no exception. tastefully decorated comfortable bedding generous sized double bed room . good location near the soco district and other attractions. above average breakfast which was included . our only complaint was the walls were not well insulated as far as sound goes. we could hear everything in the room next door as though the conversation was occurring in our room. the receptionist dispatched their security person to ask that the guests keep the noise level down which they tried to do but at that point we realized it was just the walls were thin . staff were all pleasant and competent. ask to be away from other occupied guest rooms of that is at all possible.',happy
id28158,' stayed here during the warmth of october and found it very comfortable. we had a large suite that was on the first floor of the suites building and in actuality it was too much room for us. we really never used the sitting room but it was so large that a family could have easily enjoyed the space. the room had nice views even if there was a small gate leading out to the boats right in front of us. this walk way did provide some traffic so we had to be careful to keep the curtains shut when walking around and dressing. for those looking for a beach hotel i would say this may have been a little out of the area but for family time like sea world it was very conveient. with our case i do wish that there had of been more to walk to so this might not be my choice next time. we really enjoyed the little fire pit by the pool side bar and the various drinks that we partook in. it was quite relaxing outside during the fall evening! everyone that worked there was quite friendly as well. the pools and gardens were well maintained. we did not really get to enjoy them to swim in but they were beautiful in the evening.',happy
id28159,' this place is a little off the beaten path. the road to the property is a little confusing and activities at a nearby park may increase the difficulty in getting where you need to go but it is great once you get there. the front desk personnel were great and very accommodating when my plans changed and i needed to check in very early. the rooms were large and spacious and aside from a few rowdy kids in a neighboring suite extremely quiet (though my windows faced into the courtyard). my only complaint was the breakfast since the food itself wasnt bad but the facilities were not great and the organization a train wreck. having booked on a weekend with the aaa rate i thought this was a steal and nearly came back the following weekend.',happy
id28160,' my wife needed to book a three-night stay for a group of us near times square as part of a birthday celebration weekend for me and came across the hotel mela. weve been to new york on a handful of occasions and i have to admit that i had never heard of the mela. but what a delightful surprise! for starters we received nothing but friendly and attentive service from the entire staff for our entire staff -- not to be underestimated. and ok yes the room size is a bit... cozy shall we say but they were very clean very comfortable and for the most part pretty quiet for being a couple of blocks from the bustle of times square. (and honestly how much time do you actually spend in your room when youre visiting the city?) if youre used to the size of european hotel rooms this is right up your alley. and of course it is hard to beat the location.',happy
id28161,' concierge is good to have put together a recommendation and map for us for things to do. the car was always available whenever we need it during the day. no service at night. they lack porters to greet you outside and load your luggages in the cart. it was also odd that someone brought us a fruit basket and water past --pm and he kept knocking on the door. i appreciate fruit baskets and water but not past --pm and not accompanied by repeated knocks on the door. the toilet had a clog too but they sent somebody up right away. housekeeping also seem to not do a good job. our bed smelled different on our second day there. like someone else had lie down on it. it smelled icky.',not_happy
id28162,' i visit nyc frequently and used to stay in over priced hotels which surprisingly lacked service and cleanliness. i actually found it when i was staying at the waldorf and had a really bad experience and realized i am overpaying for a name. i looked across the street and saw the marriott eastside and asked to see a room (the hotel was renovated the previous month). marriott eastside is no frills however the rooms are surprisingly larger than your average nyc shoebox and since they were renovated a few years back...new and clean. the location is great right across the street from the waldorf-astoria and within walking distance to everything midtown has to offer. no frills to me means they do not have a grandiose lobby restaurant etc. i have stayed in hotels that were twice the price and not as clean or large. i go to nyc to see the city and i am a stickler for cleanliness so if the room is clean and the location is nice i am sold. i gave it - stars because it lacks the bells and whistles of some hotels (dining spa). give it a try the rates are fantastic and you will get something many of the other area hotels lack.',happy
id28163,' i stayed at the sheraton dallas hotel in dallas-texas. i was on business for the ---- nad festival of the laity. it was another spiritually uplifting x-perience. my room was comfortable the breakfast was enjoyable and the hotel was in a great location. there were nice restaurants near the hotel (driving distance). i would definitely stay here again.',happy
id28164,' i thought the hilton newyork was a straight -.- to - rating. it is exceptional for a hilton (since they are supposed to be very high class across the world) we also liked how the lobby was large and welcoming. rooms are good but there are some unnoticible cracks in the walls. its a very busy hotel everytime we step into the elevator we usually have --- more people also in the elevator. the staff isnt always that kind to people to be honest. but it was okay because we enjoyed everything else.the location is also great as its in between rockerfellar plaza and facing central park. they didnt have a swimming pool which dissapointed us and we didnt visit the spa (if they had one) a fun tip is that the hotel has central park bike rentals you could rent a bike and go around central park.. make sure you rent it from the hotel not the people on the streets because they rip you off with old bikes and high prices. the hotel holds new bikes with a great value of -$ for kids and --$ for adults. enjoy your stay at the hilton newyork!',happy
id28165,' summary: on our second stay at the stephen f. we were sad to find that things have gone down hill dramatically for this property. definitely a low-end member of the intercontinental chain. i would recommend the driskill as an alternative. pros: excellent location with much to do within walking distance good water pressure plenty of hot water nice bedding pretty lobby and oddly enough i was not put off by the $-- daily unlimited valet though it would be nice to have another option they didnt charge us for the welcome amenities we purchased (it was a special occasion) though if they had we wouldve complained because the quality was extraordinarily poor for the price ($-- plus service charges for a couple of apples an orange a few grapes a bottle of water and four tiny waxy totally inedible truffles) the guest services manager did--on request--unpack flowers sent ahead and place them in the room. cons: we basically felt shamed for booking our room on hotwire this was a special occasion so i called beforehand to inform the hotel and to request a complimentary upgrade if available (this request is routinely filled when we travel elsewhere for a special occasion...birthday anniversary etc.) but were told we couldnt be upgraded because we purchase though hotwire; however on arrival the others in our party (who also booked through hotwire) were upgraded...we were told that we could purchase an upgrade our particular class of room was extraordinarly tiny...more like what i expect in new york city or san francisco (our friends who had all been upgraded came to see our room and began to refer to it as being in steerage ) the bathtub had numerous areas where the glazing had come off the retractable clothesline was broken and hanging down the picture in the bathroom was filthy (toothpaste residue etc) there was a broken lamp that flickered on and off when you opened and closed the drawer of the table it was on it was unnecessarily difficult to operate the alarm clock (which incidentally went off at -am as set by the previous guest...housekeeping should know to turn off the alarm function after each guest) uneven housekeeping...they often failed to replace toiletries and even failed to replace the towels once only a teeny-tiny indoor pool the toiletries were of very good quality but every person in our group encountered two rather bizarre problems: first the caps are made of two parts (way way overdesigned) and they kept coming apart leaving the bottle sealed while you were holding the top part of the cap and second it was impossible to just get a small amount of product out of the unusual little bottles...you got nothing or half the bottle...like i said everyone in our group noticed this issue so it wasnt just us the front desk manager is impeccably dressed and totally professional but his perfectly clipped british demeanor comes off as more aloof than courteous and lacked any warmth...this is austin not buckingham palace.',not_happy
id28166,' the hotel was fantastic! the food was top-notch! chef gregory is omelette was - stars! miguel and brittany is customer service made us feel like we were eating in a small town cafe. great way to relax swim and catch an astros game! great weekend!',happy
id28167,' stayed at the marriott union square for four days in april. my wife had a meeting at the hyatt around the corner and we stayed at the marriott for the reward points. the marriott was not real fancy...it had no restaurant to speak of. but the rooms were clean and functional. the staff was extra friendly and attentive. i made jokes with the bellmen that i was going to sneak out before they could open the door for me. i always lost. the location is nice and there are lots of good restaiurants in the area. i walked three blocks to the top of the mark hopkins for lunch one day and we liked the steakhouse at the westin saint francis just down the block. we took the double-decker buses and could get anywhere in sfo. one day we bused to the north end of the golden gate and walked all the way back through the presidio marina district fort mason fishermen is wharf and lombard street. if you are not into trying to kill yourself on possibly the most famous city hills in the world the cable car is just outside the hotel. overall a nice reasonably priced hotel in a wondeful city.',happy
id28168,' my fifth stay at this hotel. i used to stay at the depressing capitol hilton till a friend recommended the hotel monaco ive never been less than ---% satisfied. rooms are bright fresh and smoke free. the decor is modern and the beds are super soft. the hotel is quiet so i sleep very well and wake refreshed. the sausages in poste are not to be missed. and dont forget to ask for a goldfish in your room yes they really provide them!',happy
id28169,' i stayed here aug ----- ---- with my mother in law. good: clean room clean sheets flat screen tv fluffy pillows clean bathroom free samples- shampoo & lotion average free breakfast-wafflesoatmeal juicecerealcoffee- not so good : its a motel- the doors are exteriorand slight motel smell but i always bring lysol with me and i only used it when we got there ...no smell after that ... overall for the price and good location...i would stay there again...',happy
id28170,' we stayed at the mayflower a whole week - - nights! given the countless other positive reviews and the very reasonable price i was pretty confident in booking this hotel. i must say i was definitely not disappointed. the room was very clean and comfortable. we got a corner room so there was a lot of light but the room had black-out shades so we were able to sleep in comfortably. you really cant do better than this location as it is right in the heart of downtown seattle. we took the light rail from the airport and walked one block to get to the hotel. it was extremely convenient. we never had to walk more than two blocks to catch a bus (love that seattle public transportation - so convenient!) and a lot of what we wanted to do was within easy walking distance including pike place market the downtown shopping district capitol hill and belltown. we even walked from the seattle center where the space needle is but that was a long walk. the complimentary newspapers every morning were an unexpected bonus. if you stay here you must go to the hotel bar oliver is preferably on a wednesday through sunday evening when patrick is working and especially if you have a penchant for superbly crafted cocktails. we had the best drinks crafted in traditional style with true craftsmanship and the conversation and revelry was fantastic with the bartender and other patrons while we were there. patrick is without a doubt the best bartender i have come across and im no rookie. the service was impeccable which was true for the rest of the hotel staff and the food and drinks were extremely delicious. the only con that i can think of is that the elevator is a little bit slow but it is an older elevator so that was to be expected. we were never in a hurry so it really wasnt an issue for us. on the whole this was an absolutely fabulous experience and we really hope to come back for another stay sometime soon.',happy
id28171,' i had stayed at the lucerne years ago when it was a barnard dormitory called the lucerne. being that i was in town for a columbia reunion i figured it was a good place to stay for nostalgic reasons. i could not have been more pleased with this place. first of all the location is divine. it is off broadway so is not nearly as noisy as something on bway but easily walkable to everything on the upper west side. second of all the rooms are beautiful - clean classy with nice linens and a great mattress. third of all the price is incredibly fair. i got a $--- for a queen non-smoking room. you cant beat that. other bonuses are the gym on the second floor and a great restaurant connected to the lobby nicematin. all in all i highly recommend this place. it has all that you need for a great stay in ny - location cleanliness value and how could i forgot great doormen who were super friendly!',happy
id28172,' if you want a hotel that has the necessary amenities for business travel but also has more character than your typical corporate hotel this is the spot for you. very comfortable room great and friendly staff and a very decent breakfast. the lounge area is large enough to entertain small informal meetings and is a good place to go when you want to get out of your room.',happy
id28173,' stayed at this hotel october -- ---- for two nights. the property is right next door to the west mascone convention center and within a block to the north and south convention center so it is very conveniently located if you have a convention here. we were in town for business at the convention center so this was very convenient. this was the first time staying at this property and it certainly will not be the last. we travel quite a bit and have been to san francisco several times before. the hotel itself is a huge property with a large number of rooms but a smaller restaurant & nice small bar downstairs near check in. the rooms are quite large. we initially had a room on the -th floor (i can not tell you what that looked like but was told it was more a of a standard room with a queen bed) and ended up upgrading to a king bed on the --th floor which had an excellent view of the harbor and bay. the bathroom was large and very modern with plenty of room for two to share the space at the same time. the room had a small mini bar coffee and a long desk area. all of the amenities (mini bar & coffee pot) was neatly hidden behind the long desk piece of furniture. the room had ceiling to floor windows and had plenty of extras like slippers and robes to use during our stay. the bed was very comfortable and had a nice down comforter and crisp clean pillows and sheets. concierge was very helpful in obtaining reservations for us. and fabio at the bellmans stand was extremely helpful and a pleasure to see everyday. parking is very high at the hotel at $--.-- per day but there is several garages within -- blocks that you can park for as little as $--.-- per day with in and out priviledges. (although i do not like to drive in this city as i find it takes much longer to get to where i am going than to walk. plus you have to then deal with parking once to get to your destination.) the mini bar has sensors on the items so when we rearranged them to chill a bottle of wine they were automatically added to our bill and that had to be adjusted when we check-out. no big deal they did it with no questions asked as soon as we told them what we did. we ordered room service (breakfast) and they came at the exact time frame specified on the menu selection card hung on the door. the food was a bit pricey but most of san francisco is pricey. the food was good thou and i would say above average and they certainly provided us with a large amount of food for the price. if you are not familiar with san francisco it is pretty much a walkable city so make sure you bring your walking shoes. union square is about a - minute walk as is much of the shopping surrounding there. (great high end stores) tons of restaurants in the city some are walkable and others you may need a taxi or public transportation. taxis on friday and especially saturday nights are extremely hard to get. the hotel does its best with flagging them down but on one night we stood in the taxi line about -- minutes before the hotel offered us a town car to take to our reservation which was very nice. for women i would highly recommend carrying your heels with you to put on in front of where you are going and stash your walking shoes in a large purse. i absolutely love to walk in this city but please steer clear of market street from -th street and above at night. there is a large section that is unfortunately not that safe. just ask the hotel staff the best way to walk to where you want to go or where to pick up public transportation. using a smartphone in this city was extremely helpful as well. there as starbucks almost on every street corner.',happy
id28174,' the staff is great breakfast is awesome (if a hh member) and the location is convenient (right off the --th and herald stop). quick walks to macy is times square rockfeller plaza and bryant park & the nypl. i was a little disappointed in the rooms given the price & positive reviews. in my opinion they were tight for a double (even if its nyc) & the carpets were stained. the linen cart was just left outside of our room the whole - days we were there is there not a closet? we did get a view of the empire state building (side-view) without being upcharged & the staff delivered a dessert via room service for my birthday.',happy
id28175,' we stayed at the mansion on turtle creek for three nights and couldnt have been more pleased. we expect exceptional quality when we travel. i dream of returning. we picked up a great package off their website and it totally exceeded our expectations. our room was lovely with a small private garden a gorgeously appointed bed and a comfortable and tasteful sitting area. breakfast in the restaurant was fantastic....but dinner was nothing short of amazing. the service throughout our stay was thoughtful friendly and more than we expected in every way. the doorman and valet even put our sweet old dog honey is ramp into the car for her when we were ready to leave the hotel. the entire staff was friendly and service was over the top. being true wine lovers we so appreciated the wines we chose for pairing with all the courses in the tastings menu. all were chosen with the assistance of the very helpful and attentive sommelier. he even sent over a glass of the most perfect sauterne to go with our foi gras! our stay was perfect in every way.',happy
id28176,' well this is just not a five star hotel. the carpets in some hallways were soiled the carpet in our lobby was soiled the bathrooms were outdated there is no pool. in fact it really doesnt have a lot of features. there is a good bistro on the corner a very very very expensive restaurant were you can have a $--- breakfast buffet (we had three adults and two kids). the people -- service -- were indifferent. we pulled up to the hotel at night and there was no one. nada. you had to walk in and beg for help with the car and luggage. if the hotel is moderately busy youll be finding your own cab. although there is no pool they are supposed to have a deal with the marriott across the street to use that pool. in fact although we dragged ourselves over there there is no longer such a deal. certainly this is not a kid friendly hotel for many many reasons. i dont think i did a great job in describing the hotel and why we hated our experience but there you have it... wed never stay here again and probably wouldnt try the chain the experience was so bad. dont get me wrong if we were staying at a - star hotel and paying - star prices wed have been fine. now for some good: at night the main lobby is beautifully lit (it is not quite as nice by day). the location is very good. if you are looking for alternatives id recommend the fairmont (for a fancy hotel) the jw marriott (it is sort of a big convention hotel but you can use the pool because it has one) or the embassy suites.',not_happy
id28177,' the holiday inn is at an great location just minutes walking from lots of fun places in the fishermans wharf area. the rooms are spacious and the beds are good. lot is of noise though. we askef for an quiet room but had lot is of different noises throughout the night. the walls are thin too. the hotel is asking $--- (excl vat) for parking a night which is an complete rip-off. this price is just an total disrespect from the hotel towards it is guests. dinner and breakfast prices are on the high end too. maybe the holiday inn should remember who they are: just an holiday inn. absurd prices. the hotel staff is friendly though we had to wait in line for check-in for -- minutes. the line was there all the time there are just to few employees behind the desk. the hotel is good for one reason it is location. there are much better hotels in the neighbourhood for less money or book an real good --- star hotel for just the same price.',not_happy
id28178,' my husband and i stayed in paradise point last july on our honeymoon. we found it a great place for relaxation especially the adult pool where there was absoulute serenity. the room was lovely although on one occasion we arrived back from breakfast and the room wasnt finished. we were anxious after reading reviews before we arrived but after a hectic week in las vegas it was a perfect retreat. the resort shop was a great idea with everything needed for our - night stay. although the driveway was a bit fusty smelling i think this is understandable with the nightly watering of the luxurious grounds and no breeze to carry away the humid air. overall the staff were friendly the service fine and the scenery breathtaking!!!',happy
id28179,' i booked this hotel initially because it was next door to the apartment of a friend i was visiting normally i would be further downtown. i was pleasantly surprised by the neighbourhood. the houses are well cared for and i believe property prices are high there. the hotel itself was fine i had a junior suite which was good my one criticism would be the curtains are designed to remain closed so it is dark even with the lights on. the reception staff were friendly and welcoming and there to help if needed. coffee is provided in reception in the morning and there are good coffee shops in the vicinity for breakfast. up from the hotel on amsterdam ave they have created a little restaurant enclave so there are a good selection for dinner not far from the hotel is a walk in hairdresser which was useful and there is a deli across the street. the good thing about being on the west side is the no - subway line that goes to everywhere you would want to go to. so all in all a good place to stay.',happy
id28180,' we stayed here for - nights to celebrate our anniversary. the hotel upgraded us to a junior suite on the --rd floor overlooking the bay. needless to say the room was impressive: great bath amenities nicely appointed suite and an impeccable service to match. on our last night the front desk sent up a bottle of champagne and chocolate-dipped strawberries very toughtful and a nice touch. the hotel was centrally located walking distance to restaurants chinatown fisherman is wharf etc. since the hotel is in the business district parking is expensive. there is also no pool and wireless internet (cable still available). overall this is a great property and staff were quick to help with smiles all around.',happy
id28181,' good size room. has a romantic feel. the hallways and elevators are a lil dinged up and the gym is kind of a sad state. but overall for the location the rooms and the good staff this is a pretty solid place to stay on a budget.',not_happy
id28182,' i spent one night in this amazing hotel with my - sisters. we shared a suite as thats all we could afford but it was worth it. such an amazing hotel. we were close to everything we wanted to see and didnt mind calling it home for one night. we were walking on air. i would love to go back there some day. thanks to my great sister who organised it.',happy
id28183,' we booked this hotel via a priceline bid and stayed here over the busy july -th holiday weekend. our rate was $-- a night so we got a great deal considering the date location and quality of the hotel. we stayed in the east tower and the room appeared to have been renovated sometime recently as it was relatively modern and in great shape. we received great service from the folks at the front desk upon check-in and found the valet folks to be extremely helpful and relatively quick throughout the stay. it was a good pick from us at a great location.',happy
id28184,' in the heart of philadelphia close to anything you might want to see is this hotel. if you are looking for giant rooms in a big name brand hotel the alexander inn may not be for you but it is without a doubt a comfortable clean well appointed room. walk to the theater restaurants historic sites business meetings and one of my favorite spots the reading terminal market just a few blocks away. do you want to go to chinatown independence hall you can walk in a few minutes. you are always close to great food and if you are so inclined a tavern to wet your whistle. the people working there are extremely helpful and can point you in the right direction to ensure a great time. i will be back soon count on it.',happy
id28185,' when we first arrived at the airport we were told by the shuttle organizer that we would need to call the sheraton to let them know that we were at the airport needing to be picked up. the shuttle oraganizer gave us the sheraton is phone number where we were greeted with a warm we dont have shuttles click. we called back and informed the man that the hotel is website and readings stated that their was a shuttle able to take you within - miles of the hotel the front desk man replied i have been working here for -- years i would know if we had a shuttle. my party was stuck paying $-- for a cab to the hotel. upon arriving at the hotel a woman was standing in front of a computer doing nothing we waited at least - minutes for her to care that we were standing there and finally replied yes? . the third floor always smelled like smoke and i assume this wasnt a smoking room because no ash trays were found. also the toilet in room --- overflowed twice! a large titanic wave burst from the plumbing soaking valuable goods needed for a business confrence. i would advise not drinking from the glass cups because the staff does not wash them in a dishwasher rather with an old wet communial rag and then puts them back on the wet bar for your drinking pleasures. we called and complained but they hung up on us. also the pull out is as comfortable as sleeping on a jagged rock and the rooms are very dark and creepy and the elevators are slow. room service is outrageous with even juice costing $- plus $-.-- tax plus --% gratutity (for juice)!!!!! this hotel is terrible and i either hope it burns down or goes bankrupt!!!!!!!!',not_happy
id28186,' we spent tg week here and found it a great location to call our home while in ny. spent a lot of time trying to find a good hotel for a good price. the hgi on --th was a great choice. we got a corner room on the --th floor with a nice view of the esb. since we reserved several months ago we got a great rate for the tg holiday. close to macy is but the street was blocked off for the parade. this hotel is within walking distance to alot of ny. only a couple of times did we need to take a taxi or sub. our room was clean and normal size. the frig and micro came in handy. we were able to get snacks at the close drug and convience stores. plenty of good restatuants in the area. went to brendan is across the street that was very good and a nice relaxing place to have dinner. all staff were very nice. cleaning staff always said hello and did a great job each day. taxis were always outside and a sub entrance a few feet away. since there for anniv trip nice to receive a note and little box of chocolate from the staff. we will keep this place in mind for future trips to ny.',happy
id28187,' this is my favorite hotel when traveling to la. the location is great and i spotted a couple celebrities.',happy
id28188,' i was at the ballantyne for a one day conference. from the first welcome to leaving service was superior. very nice room--in which little time was spent! meals for the conference were delicious and very rapidly served to about --- for dinner breakfast and lunch. all buffets. one nice thing about the ballantyne is an ample parking lot easily accessible to the front door. our set up for the conference was well done with excellent audio-video and comfortable.',happy
id28189,' attended a class in the conference space lovely modern ocean-themed decor great food. i did not stay in the rooms but the lobby was nice & front desk & convention area staff friendly & helpful.',happy
id28190,' this hotel is located off the mag mile and is a great spot to base yourself for the whole city but i had a few issues with the hotel. the first was check in - we arrived at -pm (checkin started at -pm) and our room was still not ready. we were not the only ones who had to wait either. after another -- minutes our rooms were finally ready for checkin. the lobby looks great but the room itself was a bit shabby. the bed was clean and very comfortable but the carpet is worn wallpaper was peeling and cracked and the varnish is worn off of the wood trim. the closet door paint was chipped and the bi fold door creaked every time you opened it. the bathroom is very tiny and our toilet seat was chipped but at least we had hot water in the shower. no free internet in your room (it costs $--.-- per day) but you could use it for free in the lobby. the last thing that bothered me was that there is no inhouse room service. it is provided by a small italian restaurant down the street. you can be connected via your room to the restaurant but be careful they will charge you for the phone call (even though they call it their room service ) it is one of the more affordable mag mile hotels however i would pay the few dollars more for a better hotel next time.',not_happy
id28191,' we recently got married near detroit and looked around for a hotel to accommodate all our out of town guests. we were showed the marriott rencen and the sales team offered us a very competitive group room rate. the hotel is ideally situated on the people mover so our guests were able to easily go to events such as the baseball greek town concerts at the fillmore. the rencen complex itself is very impressive and boasts some great attractions and services. without exception all our guests said they had a very enjoyable stay the views from the rooms were spectacular the hotel services very efficient and they all said the breakfast was great! the sales team was able to sort out any queries very quickly. downtown detroit certainly has an image problem but all our guests staying at the rencen said based on what they had seen the reputation was undeserved. the marriott indeed contributed to that. in short a big thank you for the staff at the marriott for helping our big day pass so smoothly.',happy
id28192,' i agree this place needs help the staff is curt and management is clueless. the rooms do not have plasma tv is as advertised maybe one room does. the bell boys were slow to help and were to busy joking around to open the door in a timely fashion. if we were to wait for them we could have gone in and out three times. rooms are cramped (even for nyc). one guy wrote you couldnt swing a dead cat without hitting a wall that was hysterical but unfortunatley too true.',not_happy
id28193,' fifth stay at the metro and no complaints at all. room tidy and well kept staff courteous and helpful and a rooftop bar to save having to go too far after a day is sightseeing-shopping. only (really small) grumble is the housekeeping staff starting to knock on doors from -:--am onwards but the do not disturb sign on the door handle fixes that small issue. normally have everything booked before i go but this time i used the concierge service for the first time and got a ticket for the re-arranged men is tennis final just -- minutes before the game started - an impressive and much appreciated piece of work. would have no hesitation in recommending the metro and will stay there next time im in new york.',happy
id28194,' excellent and quaint city b & b - excellent complimentary breakfast amid lily is restaurants spirited wall paintings; cool and quaint room; convenient location and very nice rooftop garden overlooking parts of the city. also there is free internet access in the lobby and you can make free local calls from your room. room size was perfect but could of used a coffee table or something to eat on (we just pulled up two chairs which worked fine but...) furniture was b & b style - pleasantly reminescent without being too old - and very comfortable bed and beddings. and you must check out the garden if only to relax for a few minutes after breakfast it is both hip-looking and leisurely - a little oasis in an urban setting. downside: our shower had extremly low pressure and the hot-cold wasnt all that stable- however we talked to people in lower floors (we were on the --th) and they said their shower was fine. you get a lot for moderate prices and we would stay there again!',happy
id28195,' we stayed at the crowne plaza the ave for - days during the february storm. its pretty close to michigan av very well located. the internet acess worked well. in the lobby there is a acess to the elephant & castle pub nice food and beer :) its preety close to apple store and gino is pizzeria. the staff was very friendly during the stay.',happy
id28196,' one of the best hotels ive visited in nyc. my mom and i travel to nyc every couple of years and usually end up in closet hotel rooms. this was much like you would find at a normal hotel. - beds lots of room to walk around. of course we end up spending more about $--- a night over the weekend which isnt bad for ny. beds were clean bathroom was clean. view was nice as well. breakfast in the restaurant was almost $-- per person for the buffet and it broke down to $- for an egg and toast. so the concierge told us to walk a block down the street and visit a diner and the food was excellent the place was packed coffee was good and all for $--!! what a steal and real close to the hotel.',happy
id28197,' we took two rooms a quick phone call before we set off ensured we had connecting rooms top marks waldorf. rooms possibly would be a little tired but charming nonetheless. bar- after a few lessons they turned out some pretty acceptable bandy alexanders. bull and bear - best steak ive ever eaten better than i cook myself. concierge - efficient with good advice for shows. breakfast - donno we never had it in the hotel - why bother. we will come back',happy
id28198,' i recently spent three nights at this hotel and never once was i or my companion greeted as we came and went during the course of our stay. twice i asked for restaurant and transportation recommendations and was met with complete indifference. the fire alarm went off at -:--am one night and when i finally reached someone at the front desk all i got was sorry folks false alarm - with a chuckle. pretty unnerving to say the least. even upon check-out we werent asked how our visit was or thanked for our stay. i guess were just used to a little hospitality or just plain common courtesy. we were happy with the room - the beds were very comfortable and the location is good. but for my money id prefer a front desk staff that at least acknowledges my presence and cares that im staying at their hotel.',not_happy
id28199,' upon arrival i was surprised by the massive lobby and being caught in the midst of the check-in-check-out madness of a convention hotel. fortunately as a platinum member i was able to be processed fairly quickly. i specifically asked for a high floor very quiet room. got both requests but the west tower is a trek from the lobby. club lounge is appropriate for approximately -- people at any time and i noticed several guests arrive sigh when they saw the already crowded facility turn around and leave. evening offerings are good but breakfast for the - mornings i was there consisted of pastries fruit cereal and a massive bowl of smoked salmon matching bowl of sliced onions and capers. i would imagine --% of the world wants to eat salmon and onions for breakfast but many along with me tried to sit far away from the smelly mess as possible each morning. sleeping rooms are dark very odd bed mattress and extremely small bathrooms. while the hotel is well run and the staff very helpful this is not representative of hyatt regency.',not_happy
id28200,' i havent read all the reviews of this hotel but ive read enough to see that this unusual (for san antonio) hotel is not accurately enough described. hotel contessa is different from the other hotels in san antonio. imagine a european spanish (from barcelona or madrid) high-style hotel plopped down among more corny american style hotels and you have an idea about this hotel. the style is top drawer (for sophisticated cities) and bold. the restaurant too serves european style food and is elegantly appointed as is the bar. so if you think of san antonio is riverwalk as a little bit of europe then you might want to stay here. we loved it and saw it as distinctive.',happy
id28201,' we were on a three-week--.--- km trip through west usa (from frisco over las vegas to la visiting all the national parks) with our two kids (-- and --). we stayed at this hotel for three days (after checking tripadvisor) and everything was ok for the price we paid! i had booked a room at the promotional price for - persons on the hotel is website but the large bed could only sleep - comfortably. they put in an extra bed immediately at no cost and it was quite ok now. frisco is a really lovely city! tip: http:--www.goldenwesttours.net-home.html for an affordable excellent half day city tour to see really everything of the city!',happy
id28202,' the hotel appeared nice. but i came home with about a dozen bed bug bites. the hotel offered me zero compensation for this & were basically idiots. im so disappointed i always try to look past things....but this is ridiculous. there was also such a seedy crowd surrounding the hotel! how could you not bring me crack?! was a conversation i really heard outside. ugh.',not_happy
id28203,' on the runway at vny. you cant get any closer than that. shuttle service to alll the fbo is on the field. about a -- minute drive from lax with no traffic. rooms very clean and quiet. pool looked nice the surprise was the restaurant it was very good! great staff helpfull and accomodating.',happy
id28204,' we stayed at three different hotels during our recent stay in manhattan and andaz wall street was by far the best. i was initially unsure about the hotel is location; as a first-time traveller to new york i worried it would be somewhat out of the loop. i was proved wrong. it is within walking distance to numerous attractions and is nicely removed from the midtown tourist-trap setting. lower manhattan and nearby has a great mix of both historic and modern architecture and attractions with easy access to ferries to staten-liberty-ellis islands and to the pedestrian walkway over the brooklyn bridge. the hotel was beautifully decorated with innovative design features and comfortably modern furniture and appliances. the lobby and adjoining lounge areas are both welcoming and sophisticated as are the attentive staff who made the entire stay an incredibly positive experience. the room was quite spacious with a nice layout very modern fixtures and visually interesting in design. the only issue with the room seemed to be the lighting which was somewhat inadequate at times. having a minibar with complimentary beverages and snacks is a small gesture but proves to be a great plus. local calls and wireless internet were also factored into the room price which was very convenient. additional assets were the hotel is complimentary daily hour the lobby is snack and drink offerings and of course the friendly attentive staff who happily brought us fresh espressos whenever we needed a pick-me-up! excellent boutique-style hotel; would recommend it to anyone.',happy
id28205,' stayed here oct--. good room quiet nice little continental breakfast included. superb location at times square so chose to pay astronomical $--- for a night instead of lots of taxi fares. worth it if you have little time and want to be close to everything cool. walked to olunney is irish pub all around --th and times square and a few steps to home.nyc hotels have got to be the most expensive ive ever found as this was the cheapest decent hotel in the best area (i never usually pay over $----night anywhere!) friendly staff if you need an airport transfer make sure to tell them when you arrive or you will miss it!',happy
id28206,' just back and agree with all positive comments in other reviews and would note how genuinely friendly and helpful all the staff are - very refreshing to get such sincere service.',happy
id28207,' from the welcome upon arrival through checkout the staff was very friendly. the grounds were very well done. the living rooms were a great place to sit relax enjoy a free snack and visit with friends. the rooms were comfortable and roomy. we could sit in the lounge or restaurant looking out the large windows to the west and not even notice the airport just past the trees. this is a large step above the usual airport hotel.',happy
id28208,' i selected the bw fisherman is wharf for it is price and location and because i noticed their general manager reviewed and responded to visitor comments. this suggested that in addition to its other positives the hotel leadership cares and that is always a good thing in my mind. i was not disappointed. i had warned my husband the lobby would be horrid - under construction - but it is completely renovated and very stylish. the rooms are small but hey it is san francisco! we were on the side with lesser traffic (so that might make a difference) and slept very well. the location is superb - a few steps from the wharf the embarcadero the trolley stop that takes you downtown etc. the staff - from reception to valet - were all very responsive and attentive. id definitely stay here again.',happy
id28209,' great hotel with a very good location. close to everything and not too noisy. rooms are good the bed is very confortable. and they give you free coffee :) the staff is just about the best!',happy
id28210,' ok let is get the snobbery out of the way first. generally a days inn isnt a place im going to seek out in a big city. off a highway or near an amusement park perhaps but not in the heart of the big city. proof positive that assumptions and pre-judgements are never good. i snagged a room at the days inn chicago from hotwire on a week where one of those big citywide conventions blocked out just about every room in the city. my fears about a days inn began to wane the minute i walked into the warm attractive lobby where i was greeted by the doorman the bellhop and the front desk staff. check-in was quick and pleasant. the pleasant surprises continued when i opened the door to the room. it was compact but with well-utilized space and basic but attractive. the full-sized bed was quite comfortable the work desk was fine and the flat-screen television featured a nice selection of channels. the bathroom was also compact but more than adequate with a walk-in shower (a big plus with me). wifi access was included with my rate as was a quite decent buffet-style continental breakfast. from the small elevator to the non-cookie cutter layout to the busy breakfast room the days inn has a european hotel feel to it -- a nice alternative to the ersatz chain hotels that dominate (including ersatz boutique hotels). and perhaps the best feature of all -- location location location. it is in the awesome lincoln park neighborhood close enough to downtown for easy access but without the crowds of working people conventioneers and slow-footed tourists. there are plenty of good places to eat drink and see in this part of chicago is north side -- the dining is generally cheaper and better than downtown. for transit access the cta clark broadway and diversey bus lines stop right next to the hotel and the diversey el station (brown-purple lines) is about a -- or --block walk west.',happy
id28211,' was with my two teenage daughters for a girls getaway... called to tell them we would be checking in late and asked if we would still be guaranteed a suite with two queens and was told yes.... when we checked in the woman at the desk told us we had a suite with one king... explained our situation and she told us the hotel was full there was nothing she could do and that we shouldnt have been told that - queens was an option since we made our reservations online... fine i can live with that asked if we could change the next day and she said she would see what she could do. i went to the front desk in the morning and they were kind enough to switch us to a room with - queens.. that evening when we were geting into bed my -- year old daughter showed me here stomach and shoulder which were lined with small bites that looked and felt like bedbug bites! we called the front desk and they sent security up right away they stripped our beds and looked for bugs which they couldnt see.... nonetheless they offered to switch our rooms again and said they would be up with someone to help us move our luggage. noone came so we went down to the front desk same woman working as the night before... she proceeded to argue with me about the bedbug situation and said that there is no way that there could be bugs since security didnt see them i happened to look this up online and know that it is not true even one bug can bite and not be found on first glance i also told her that my daughter was the only one of us to sit on the couch and she continued to argue with me and was really rude.. please know that i am easy to please and have never written a negative review in my life i just couldnt believe that this woman would be so rude and argumentative with me when we were being put out of our rooms at -- pm no bellman showed up and my daughter had bites on her belly and back which she asked me how did i not know that it wasnt a mosquito??? if it was thats great! but we paid alot of money for this room and would expect the staff to be more gracious and apologetic!!! oh wait we did get - free water bottles for our troubles.... the rest of our stay was fine... we left the property alot for other activities stayed away from the big pool but was pleased with the family pool the gym was nice. on the positive side we all got massages... david was an excellent massage therapist... and karen the concierge was fabulous! friendly and helpful with great suggestions and alot of knowledge she even got my daughter a guest pass to use a -- hr fitness that her son belongs to as my daughter is a college swimmer and needed to use a lap pool to train... she left us the pass under our door when we got back from a night out .... over all i was upset with the way lisa at the front desk treated us... she seemed to have a real chip on her shoulder and was not what you would expect from a hilton property...',not_happy
id28212,' as an hotelier i tend to be super critical of other hotels but i would have a hard time faulting the beacon so much so that i will be returning next month. tastefully decorated spacious and clean rooms friendly and helpful staff and a fantastic market right across the street to stock up if you just want to chill out in your room and watch tv or get a late start with breakfast in your room! the location is ideal as it is close to everything you could possibly want to do in the big apple and there really is no need to take cabs as the subway is minutes away. i highly recommend this hotel and cant wait to return next month.',happy
id28213,' just returned from a san diego vacation that included six nights at this hotel. everything was perfect. the room and amenities were modern and welcoming and housekeeping kept everything spotless. no noise at night- we slept peacefully. we didnt rent a car so the close trolley stop ( park and market location) and great breakfast spot nearby (quick walk to cafe --- - fantastic!) were more than welcome. at check-out the staff assisted us in hailing a cab. also we were without a computer but the ones in the lobby area were complimentary and staff helped us print out tickets to events. monica- one of the front desk employees- was always going above and beyond for us. cant wait to return next year!',happy
id28214,' location is the main thing going for this hotel you step out the door straight into the hustle and bustle of times square. rooms were adequate for four adults but the fold out bed was a bit uncomfortable but ok for a few nights. check in staff were efficiant but no more unlike the door staff and concierge who did everything in their power to make our stay as enjoyable as possible.',not_happy
id28215,' a good hotel well situated nice comfortable rooms but classic decoration',happy
id28216,' the hotel is just across the street from penn station and everything youd need all within walking distance. mohammed welcomed us and was very helpful getting us a reasonably priced upgrade to a really nice suite on the --th (penthouse) floor. amazing view of empire state building and chrysler building. would stay here again!',happy
id28217,' stopped here for one night. helpful and friendly staff (isnt everyone in texas?) quiet clean and spacious room. comfortable bed. nice outdoor pool with towels provided.',happy
id28218,' the tuscan inn is located about two blocks south of fishermans wharf. the best part of the hotel was its location. it is perfectly situated just far enough off of the “strip” of fishermans wharf but just a couple of blocks from everything. you are right near pier -- the cable car entrance lots of great restaurants stores bookstore trinket shops you name it. it is actually quiet for having so much around it. i’d have to say that you can walk to any of the major attractions in under -- minutes from the hotel. on a side note i booked my reservation directly with the hotel about four months before we arrived. the reservation clerk said “you are lucky and got our winter rate here is your confirmation number” i didn’t think anything else about the reservation except i have a confirmation number and a great rate. when i arrived the hotel had my reservation and confirmation number but couldn’t seem to find the great rate they quoted me how interesting i thought i had seen it all… luckily the manager was very professional and had some business sense. she said she would look into the problem and get right back to me. i was pretty steamed that they wanted to charge me full price and couldn’t seem to find the rates they quoted me. the manger found my original reservation and reduced my rates to almost match the quoted rates not a perfect solution but much better than it could have been. a lesson learned if you get a good quoted rate get it in writing… as for our stay my wifes comment was “the hotel is quiet clean and safe” i agree. if there wouldn’t have been the room rate issue i would have rated the hotel - out of -. the hotel is a little too dated to make - or -. another irritant was the crazy parking fees for the hotel. to park your car the charge was $-- per night pretty incredible but they know they have you by the throat. i will return to this hotel if we decide to visit san francisco again. there is a sheraton right across the street that was just as well located but looked newer i’ll check the rates there too. you might also consider a company called “super shuttle” to transport you from sfo to the hotel. they do a good job and are a heck of a lot cheaper than a cab and you won’t have to mess with the parking fees.',not_happy
id28219,' extremely (!!) friendly and helpful staff very nice room excellent breakfast buffet nice bar - what more could a business traveler want?',happy
id28220,' because of some health issues i have it is difficult for me to travel. amelia the g.m. offered ways to make my stay more comfortable & it made such a difference. i couldnt believe how caring she was! i have never seen this before at any hotel. i wish i could have taken her home w- me! she went above & beyond what hotels do. everyone there was so pleasant & friendly. i was so grateful! breakfasts are great too. we will be going back soon.',happy
id28221,' the hotel at dfw airport south is a very comfortable hotel. it is new and very modern. the rooms are spacious and extremely well fitted. the staff at the hotel were particularly friendly and helpful. we took advantage of hour and gabriel behind the bar looked after us admirably. we were introduced to justin who ran the restaurant kitchen and our evening meal was fashioned from items on the menu and tailored to suit our tastes. the quality of the food was excellent and the whole experience was perfect for the end of a long tiring day when venturing out of the hotel for food would have been a chore. i will stay at this hotel again and encourage others to do so as well. the hotel and its staff deserve to succeed. well done holiday inn dfw airport south trevor williams (just east of london uk)',happy
id28222,' great location - minutes to the bean in millenium park. close to the art museum. close to subway. close to great restaurants ( millers and berghoffs). very friendly staff. clean quiet rooms rooms. a great breakfast each morning. easy valet parking. this place has it all.',happy
id28223,' we just checked out of this hotel today after a five day stay through new years. we stayed at a hotel around the corner in october and were less than pleased. we passed hotel -- and marveled at how clean it looked and vowed to give them a try in two mo. i am so glad we did. staff was accommodating. the room was super clean and smelled like cleaning products upon arrival. the beds are comfy with really comfy puffy sheets. we spent a lot of time in bed bc it was so comfy. subway is a short block or two. the noice from the bridge is annoying but earplugs work. price was great! no breakfast :-( we were bummed about this but all in all... great hotel -we will be back! thanks hotel --! keep up the good work!',happy
id28224,' you enter the hotel from broadway up a dark but clean flight of steps. the rooms are found by winding througb some dark hallways. but the room was decent size clean comfortable with a very good bed. tv service (flat screen!) was fine. i actually had a nice view of the adjacent street (w ---). when i asked for a reading lamp (the room was not well lit) i had one in just a few minutes. i recommend this place but dont expect a traditional hotel setting.',happy
id28225,' booked at the marrakech since it was the only hotel could find for under $--- a night for a last minute holiday weekend trip. for $--- it was not bad. fine for the budget traveler looking for a inexpensive (by nyc standards) hotel but would not reccomend to families with small children or anyone who does not want to climb stairs with luggage or dislikes dark hallways and rooms. pros - location is good safe very close to subway decent size bedroom clean plasma tv and pleasant staff. cons - no evelator and a flight of narrow stairs just to enter the small lobby very dark in hallways and rooms small bathroom leaky and noisy shower charge $- a bag to keep your luggage after checkout and photos-website make hotel look much more luxurious than it is.',not_happy
id28226,' my wife and i just spent columbus weekehd at the sofitel and had a great time. the room we stayed in was not large but was plenty big enough for the two of us. the bathroom had a seperate shower and tub and was very clean. the only bad part was that the shower was glass enclosed and the shower door was heavy and scraped on the bottom when openning and closing. the rug was old and had a few stains on it but was clean. the best part of the stay was the hotel staff. we cannot say enough about them. they were promt courtious and always very pleasant. they would tell you to enjoy your day when you left in the morning welcome you back with a smile and a greeting when you returned these people made you feel welcome.',happy
id28227,' i called the raddison blu aqua hotel recently to book a room; when i initially contacted the hotel i was quoted one rate. i decided that i wanted to compare and then make a decision. i then called the hotel an hour later and a woman in reservations informed me the room was gone. this didnt make sense to me because despite the hotel being a hot spot i couldnt imagine that room being gone so quickly. she told me the manager would tell me the same thing (so basically there is no point). i wanted to stay at the raddison blu aqua hotel so i decided to book the hotel at the available rate (which was higher). after getting off of the phone with the rude lady i decided to call right back. this is where it gets interesting! i spoke with a young lady by the name of lindsey and she was absolutely amazing! i asked her if the room i initially wanted was available and she informed me it was! i told her i just spoke to reservations and they said it was gone... but it really wasnt. basically lindsey was so sweet i decided not to cancel my reservation. *****note: before you reserve your room make sure you have the best guaranteed price! it may take some consistency but its worth it. they never give you the lowest guaranteed price voluntarily. you must ask (sometimes twice).*********',happy
id28228,' stayed for - nights what a lovely clean and useful hotel this is.. louis the concierge was brilliant loved him loved the hotel and loved san francisco....cant understand other peoples reviews complaining about it.. check in very quick check out same..with friendly staff to boot...',happy
id28229,' stayed here on points for a weekend visit to austin with a friend. the hotel is perfectly acceptable. beds are comfy staff is friendly etc. the location is a little strange... sort of close the highway and backs up to some less than ideal areas... but it is very close to some clubs on red river that might be of interest. for the price i think it is probably a pretty reasonable expectation but if you have the means id suggest someplace closer to the thick of things. btw no free wi-fi. and that will always leave a bad taste in my mouth. no free self-park either but thankfully i found street parking simply enough.',not_happy
id28230,' my first trip there to celebrate turning --. my sister recommended this slightly boutique-y hotel. beautifully appointed. rooms were small mine was upgraded to a suite so i definitely made out. my sister did not. they kinda got weird with the crown moldings but really a pretty hotel. very chic. the bar was pricey but in line with neighborhood offerings. free coffee in lobby in am. really a fun trip easy with shuttle.',happy
id28231,' decent as far as location to walk to various other locations but thats it as standard rooms are cracker boxes and the hotel bar was lame. about - a.m. we awoke to the smell of exhaust fumes in our -th floor room. our room was located above the alley and the nauseating fumes literally woke us up. when we tried to turn on the room fan (as we didnt dare open the windows) nothing worked: no fan a-c or heat. it was then we realized why our room had a free standing a-c unit. however that didnt work either. called front desk to see if there was a main power stich for unit but communication with staff was difficult. finally requested maintenance asap. nearly -- min later someone finally arrived and got the unit going so our room air could circulate. the exhaust fumes were still sickening so we got dressed and got out as soon as possible. great relaxing vacation stay - not ! at checkout when the exhaust smell was mentioned to the desk indifference was all we experienced.',not_happy
id28232,' i have staying in hilton hotels for business travel and vacations consistently over the years. as a gold hiltonhhonors member i found this hotel to not be up to the standards of the hilton brand. the room provided was in very bad condition. the room was not clean smelled of smoke (altough i requested a non-smoking room) the furniture was beat (graffiti) and to top it all off i found a dead roach in the room. i guess it also found the room to be unacceptable especially to those who paid $---.-- per night!',not_happy
id28233,' first the pool is not as large as the picture and is on the --th floor....thats pretty cool. next to the gym.....second the staff worked very well together on a busy weekend and everyone made us feel welcomed (great job!!) third the concierge (paul) was outstanding!!! you want to visit gino is east then you better introduce yourself to paul he made our whole trip priceless!!! thanks paul our kids will never forget your great customer service...they stored our bicycles for us provided advise and directions on walking or catching a cab....the room was clean and quiet on the --th floor...',happy
id28234,' ive stayed before. nice typical himton that is convenient for the lax airport. but the current remodeling (oct ----) makes the hotel seemed cramped and lacking in features and this includes the executive lounge...now a room on the second floor with a buffet that i feel sorry for the worst aspect to this hotel and something you should know if you are using this for convenience to access lax for a flight is the shuttle service. it sucks. every morning there is a line of guests for a shuttle that shows up every -- minutes and does not have enough space. you are left watching buses depart packed to capacity but without you. it gets so bad folks are taking taxis for fear of missing flights',not_happy
id28235,' i stayed here for a class reunion we had at hard rock. i parked my car for - days and walked everywhere. i felt perfectly safe. the hotel is a block from the river and backs up to beale street. it is a little noisey at night so they give you ear plugs. i had no problems sleeping. i picked this hotel because it joined the peobdy place. everything is out of business at the mall now. however there are plenty of resuarants at beale. the room was very nice. the frount desk was always helpful in directions. the breakfast was a plus and they always had coffee in the lobby. security was fine and you could not get into the door or elevater without a card.',happy
id28236,' very friendly staff at check-in-check-out..the refrigerator in the room was not so clean..there where nets or some kind of bugs flying aroud..next time i will request not to have a frige..',not_happy
id28237,' i booked a room at the wyndham philadelphia at franklin plaza for two nights april ---. i got a great rate through hotwire but was worried about the condition of the room because of all of the horrible reviews online. i suppose since my expectations were very very low i wasnt disappointed when i entered my room. it was averaged sized room on the third floor with a view of the entrance. we had a comfortable queen sized bed chair desk tv & mini-bar. everything was clean & the hotel staff was very warm & got anything we called down for as quickly as possible. for example our room was missing our remote we called down for one and within five minutes our remote was in our hands. what is better the desk called & checked to see if we received what we had asked for. on saturday there was a massive rainstorm & when we got back to our room...soaking wet!...the maid who was cleaning our room went & got us warm towels to warm up. yes the walls are thin but it was nothing that bothered us. also it is in walking distance of lots of sights & the subway to get wherever you need. it is a nice hotel to stay at for a weekend getaway. i recommend the wyndham philadelphia at franklin plaza for individuals or couples who are looking for a nice hotel & aren’t expecting too many frills.',not_happy
id28238,' stayed - nights in a corner room. they upgraded from -th to --th floor - so the views while not spectacular - an interior view of the city and the paramount theater - were nice. big windows on both sides. very comfortable king bed and nice sheets and duvet. comfortable chairs. big lcd tv if that is your thing. interior design of the room and entire hotel is modern chic yet comfortable. excellent fitness room - lots of machines and room all in good order. the saunas and steam rooms are clean - though without being a spa guest you are relegated to using one of the lockers out by the pool - so keep that in mind when dressing (or not). the spa is excellent according to my wife. the bathroom was spacious clean modern with lots stone and tile shower water good and strong and hot. the hotel restaurant - urbane - offers nice breakfast options - lots of well-made sweet and savoury dishes. the hotel is close to belltown pike place and downtown for shopping restaurants and sight seeing. i would gladly come back to this hotel.',happy
id28239,' very close to the interstate; room was clean and quiet. i will stay here again. check it out!',happy
id28240,' my husband and i stayed at the moore for - nights while attending a professional conference in seattle. the hotel lobby is pretty spartan but the front desk staff we encountered were very friendly and helpful throughout our entire stay. there is one free internet terminal in the lobby but we did not use it. unlike many similar hotels ive stayed in the elevator at the moore is modern and pretty speedy though small. our -th floor room (--- - single queen bed) was clean and comfortable with a nice view of puget sound over the rooftops of neighboring buildings. we enjoyed watching the ferries come and go. amenities were minimal (no clock in the room no toiletries beyond basic soap poor tv reception) but we felt safe and comfortable for our entire stay. the building has been renovated but historic touches like original solid wood doors and old-fashioned brass keys remain. lack of water pressure and temperature regulation in the shower are my biggest complaints. we didnt have any problems with noise. the location was excellent; within easy walking distance of the convention center and major hotels where our conference was located and major attractions such as pike place market. the neighborhood felt reasonably safe. we arrived by train and found it easy to hop on a city bus that took us almost to the door of the hotel. the bus ride was free because it was within seattle is downtown fareless area. overall we were very satisfied with the moore.',happy
id28241,' we have stayed in the westin - times over the last few years but havent stayed since ----... i have never really had a bad thing to say about it until now... they have really let the hotel go down hill. it is now a -.- star. the beds are still good but the sheets are not white anymore- more grey! the towels are no longer fluffy- more hard! the walls in & out the rooms need re painting. its more like a travel lodge. we had room ----- great view of the esb..& city but other than that it was basic. also on the day we left our daugther got - bites.... dont know from where but she got them!! i wont return to this hotel again which is a shame as i have told so many people to go here... shula is steakhouse is great.... & for breakfast there is a diner on -th called the westway... about -mins walk... great diner... everytime we are in nyc we go there...',not_happy
id28242,' stayed at marriott el paso near airport for - nights. requested and received a room for disabled with king bed. it was not yet renovated (and needs it) however it met all our needs for this type of room except for the aesthetics (which will be addressed in the renovation). the hotel renovation should be completed by mid-summer (according to front desk staff). room service was prompt and tasty but the order was not fulfilled accurately. room service was necessary because the hotel restaurant is closed for lunch! but no harm. it was still enjoyed. service staff was excellent in all respects (but that might be because im a marriott platinium). the breakfast daily in concierge lounge was above average. hot cereal daily and good continental breakfast choices. evening snacks in the lounge were definately above average - nice choice of hot foods top shelf liquor and wines and good desserts after - pm. the pool area is functional but tired and also in need of renovation (massive amount of paint peeling near the skylights above the jacuzzi). pool chairs show dirt stains. the fitness room is open -- hrs with decent variety of equipment. overall at $--- per night (mid-week) i overpaid but it is the only marriott full service hotel in town and im a marriott junkie. once the renovation is completed im sure $--- will be a much better rate.',not_happy
id28243,' based on the comments on this site i selected a high floor corner city view room. excellent is an understatement. words cannot describe how it feels like sitting on your bed in the evening with the lights off looking at new york city. we stayed - nights and received complimantory breakfast. we were lucky it was for free because a - person breakfast will cost you $--. the location is great. see other comments. checkin was quick. we arrived at -pm and the room was ready. no other guests were waiting but it looked like the reception person was trying to break his checkin speed record. turnover service is great with the chocolates and free water and ice. breakfast staff was friendly. but they actually highlighted on the breakfast check the words gratuity not included which i think is a bit inpolite. especially looking at the price of the rooms i would expect this in a cheap new york restaurant and not in the hilton restaurant. overall this is a great hotel and i would love to return one day.',happy
id28244,' we spent one night at the omni and would definitely go back. the hotel was amazing value for money. we had only one day in la and wanted to see the sights we asked the concierge amy if she could get us booked on a tour she did and amazing job and managed to get us booked on a private tour with mark at legends of hollywood we had the best of times!',happy
id28245,' such possibilitiesbeautiful views and yet so disappointing. ive stayed at this property several times and while the valet and service staff are truly excellent the physical property continues to age poorly or is remodeled like the ballroom with mediocre untrained design sensibilities. the furniture in my room was really threadbaredraperies had holescarpet was dirtythe outdoor furniture rusted and the air conditioning sounded like a jet propulsion lab. the room really needed a thorough cleaning and refurbishing. when i dined in the dining room i was generally the only person dining. spooky. i booked through hotline and was told by the housekeeping staff that i shouldnt expect the same service and amenitieslike toiletries although she gave me the better ones as other guests who booked through intercontinental. this is not a - star hotel.',not_happy
id28246,' our company freqently uses this hotel for business meetings in washington. i was here for a conference. the suites are spacious with state of the art bathrooms large comfortable beds. the standard rooms leave something to be desired though. the conference facilities are excellent with top notch audio-visual equipment. the buffets served for breakfast breaks and lunch feature ecclectic tasty healthful fare. the staff are highly professional and courteous',happy
id28247,' upgraded premium room was small and not overly comfortable or luxurious. no place to sit other than the bed or the desk chair. bathroom was very spartan and not luxurious at all. service was very good and sunday brunch at the restaurant was excellent however the hotel did not fully live up to expectations.',not_happy
id28248,' your usual ritz-carlton standard. ritz is dependable quality of luxury applies here. friendly service comfortable bed marble bathtub decent internet connection in the rooms exactly what you come to expect from ritz. there is nothing bad you can say even for the pickiest travellor. dependability really is ritz is strong suit have not found one ritz that disappointed me.',happy
id28249,' the location of this hotel was good - walking distance to the attractions. the bell boy was very helfpul when we first arrived. we were surprised to find our room had a kitchen which was good to buy breakfast from the convenience store next door and eat it in the room. we stayed for - nights and had very hot weather so when the airconditioner didnt work it made for sleepless nights! we rang the front desk to ask for the problem to be fixed and we were asked if we had the thermostat set to cool - of course we did! the solution was for a fan to be brought up to the room which helped us sleep a little better but still not great when the thermostat read -- degrees plus! for the price we paid to stay here we really werent happy in the end and would stay elsewhere next time.',not_happy
id28250,' as a frequent ritz carlton guest i did extensive research on this property prior to booking since there was no ritz carlton in san diego. i found many of the reviews to be very accurate and helpful. the service was impeccable from the moment we arrived until we checked out. it seemed obvious to me that all of the staff enjoyed working at the hotel and providing world class service. i have stayed in many ritz properties and found the service at the us grant to be equal or better than any ritz carlton property. i stayed in room --- and it was suite. it was a very unique room on the front of the hotel which was important since the windows in the hotel are do not block the noise from the street. i would highly recommend getting a room that faces broadway. the bed was outstanding. the room was immaculately clean. the bathroom was a bit small but had a great walk in shower. the room did not have a tub. we ordered room service for breakfast on both mornings we were there and it was oustanding as well. overall this is an outstanding property with absolutely great service.',happy
id28251,' after looking through the coupon books for hotels i found the ad for the jacksonville plaza. i liked the fact that it advertised pillowtop beds hbo expanded continental breakfast and that it was right off the highway. when we entered the room i was to see how clean and fresh it looked! i also liked the layout of the room and the design for maximizing the space. the room was compact but useable and cozy. it felt like we were on a nice cruise ship! the bathroom was a good size and very clean as well. lots of lighting and mirrors in both areas.',happy
id28252,' great price great hotel great rooms. internet included as well as continental breakfast. breakfast room was clean well kept and modern. in my opinion it just does not get any better.',happy
id28253,' thanks to obh for a totally stressfree vacation for the whole family (us and the dogs!!) wonderful location steps from the beach and newport avenue staff helpful and friendly (more towels no problem) ground floor location made it easy to get the dogs (which were welcomed with no hassle) in and out easily close to dog beach. this location is perfect - easy to get anywhere you want to see in san diego. room was simple small basic and clean (and had a fridge which was great for storing the yogurts bought at appletree market - blocks away) - courtyard area is perfect for having a cocktail and watching the sunset over the ocean - and while the walls are thin and you can hear noise if people are being loud (bring ear plugs if this bothers you) there is no overlooking the fact that it is a great value for a property right.on.the.beach. nothing better than being able to just wake up shower and walk to get coffee at any number of conveniently close places and watch the waves crash while ob wakes up (ob stays nice and quiet until around -- when the people start rolling in - like having your own beach backyard!!) also a weekly farmers market that is walking distance on newport ave-fun fun! would definitely stay here again as long as they dont raise the prices.',happy
id28254,' this is an old building. it resembles more of a dormroom . the lobby is small but the staff is very friendly and helpful. the rooms that end on ----- face central park. elevator is slow. carpet needs replacing. rooms are small (--x-- or --x--). bathroom is -x-. even though the building is old bathroom and bed were very clean. room was quiet and bed was comfortable. tv only has -- channels there is no closet no iron blowdryer available in bathroom window a-c unit bearly kept the room cool. no free internet (however there is a turkish deli - block north that has free internet and good sandwiches). internet in the hotel is available for a charge. use of hotel computer is $-.---- minutes. the closes train station was - short blocks away (ab& c line) and - long blocks away (d line). the neighborhood is safe. to the west (manhattan amsterdam colombus street) is mostly hispanic. i walked all over day & night without a problem. this is not a family hotel. it worked out great for me since i would wake up at - am be out by -am and wouldnt be back until -pm. if you are planing on doing the same i highly recommend it. if you plan on spending any time in the hotel you will go crazy. subway fare is $-.--. i recommend getting the unlimited - day ticket (even if you stay less) for $--. everywhere you go you will need to catch the subway or bus. yankee stadium is -- minute ride times square -- minutes wtc -- minutes. be aware that - block equals ---- of a mile....so from the hotel to time square is approximately - miles (-- blocks).',not_happy
id28255,' we stayed at hotel pennsylavania in january ---- and were very with our stay. as the other reviewers have stated it is in the most amazing location opposite madison square garden and in short walking distance of some of new york is best tourist spots - empire state building times square etc and if you want to take the metro instead you only have to cross the road. the hotel itself is comfortable and safe with rooms being cleaned and tidied daily. the decor is a little old fashioned but this only seems to add the shabby chicness of hotel pennsylvania.',happy
id28256,' the hotel is excellent for families like ours on vacation in san diego. we had a - bedroom suite with - full baths which was great for our family of -. the staff were very helpful and the hotel is in a great location. the free breakfast and supper (- nights a week) was a real bonus as is the free parking and wifi. the only minor problem we found was the sound proofing between rooms is not great. overall a big thumbs up!',happy
id28257,' i booked two rooms at this hotel for family from out-of-town staying for one night. check-in was easy and the rooms were clean and comfy. my aunt left her makeup bag in one of the rooms and it was turned in by housekeeping staff. i went back the next day and it was there at the front desk with my name on it ready to be picked up. i think some hotels wouldnt bother with that little extra service.',happy
id28258,' i stayed at the westin with my mother for her birthday and we had a great time. the hotel is beautiful and rooms are awesome! hskp manager chaitan found out it was my mothers birthday and upgraded us to a river view room. thank you westin riverwalk for making this a special weekend for my mom.',happy
id28259,' my husband and i just returned from our --th anniversary trip to san antonio....i will never choose another hotel if there is a drury in the area....they made us feel so welcome from the moment we stepped into the hotel on saturday until we left on wednesday morning...belen was there when we arrived with her sweet smiling face to make sure we got a beautiful room with a fantastic view of the san frenando cathedral in one of the new tower suites and was there the last day to make sure we had a taxi to take us to the airport....we felt so pampered the whole time we were there.....from the wonderful morning breakfasts to the afternoon snack and drinks...we could not have asked for more.....each member of the staff went out of their way to be friendly whether it was the maintenace people in the hall the housekeepers or the people in the breakfast room....treatment like this also rubs off on all the guests as well...i dont think i saw one frown the entire stay.....they even have a business center where we used their computers and printed out our boarding passes for our trip back....it was like we had all the comforts of home....everything was so convenient......love this hotel.....love this staff.....(belen and johnathon were our favorites).....we would highly recommend the drury plaza to anyone going to san antonio!!! thank you all for a wonderful time!!!',happy
id28260,' everything was great food room service concierge. i would definately recommend it.',happy
id28261,' stayed here as part of a weekend group trip. i was pleasantly surprised by how nice this was for the price and location. my room had a separate bedroom and living area and a small kitchen. it was clean and quiet. the bed was comfortable. i would certainly consider staying here again.',happy
id28262,' reuben and his staff were fabulously accomodating and patient to the fdny football team and our staff. they were extremely gracious and accomodating to our group of -- nyc firefighters that traveled to play the enforcers. hotel has a great location and the rooms and pool already were extrememly clean!',happy
id28263,' stayed at the mark hopkins san francisco beginning of august. this hotel has a beautiful lobby & a lot of character. beautiful views from top of the mark. drinks are a little pricey. our room was a corner king view room - view ok size decent bed very comfortable - overall finishings were a little dated. booked club intercontinental - includes breakfast & hors d oeuvres & cocktails. the food was basic but good & it was nice to have cocktails included. would have liked to see more warm food selections for breakfast. while the location is at the top of nob hill not really close to the wharf or union square there was easy access to the cable cars if you didnt want to walk. we give this hotel an overall rating of - out of -',happy
id28264,' accommodation in new york city is really really expensive. there are alternatives such as staying outside the city center and travelling in but if you dont want to waste time doing this and dont want to go bankrupt either the new yorker is an option. the location of the new yorker near penn station is great it is affordable and it has some history to its name and the beds are fine. on the downside i find that despite its location the price is still high for what you get. the rooms are relatively small; the bathrooms (despite having some charming period features) are a little tired. [having said this - an upgrade would have placed this hotel probably in a higher price bracket which may not have made so much sense as there is clearly a lack of affordable accommodation in new york city ] the hotel is so large that the only contact you have with staff is a quick and hasty when checking in and i did not find the breakfast-dining options that were with the hotel very appealing. now dont be put off. new york is a wonderful city and high accommodation prices seem to be a fact of life here. so even though for a night stay in the new yorker youd have an amazing place to stay in london or amsterdam - youre in new york and you dont get the same choice for your dollars so it seems. the new yorker is clean the beds are fine and you can find plenty of nice places to eat elsewhere. just dont expect luxury or a personable service. if you like gardens or wonderful skylines visit the highline http:--www.thehighline.org- it is the best public space - garden ive visited in a while - youll love it!',not_happy
id28265,' we got a great rate for - nights at hotel solamar through their website and the hotel is definitely hip and urban. it is in a great location -- right near the baseball stadium in the gaslamp quarter. the room was stylish and comfortable. service from the font desk was pretty good -- they had a lot of good recommendations for dinners and getting around. only have - complaints which didnt make a huge impact on the trip just worth mentioning.we reserved a king size bed but on check-in they only had queens so we were a little disappointed there. the other thing was about parking -- they have valet service for about $---day. we thought that was pricey and asked if there were any other options. the girl at the desk responded with a pretty firm no. now either she didnt know the area or was trying to swindle us --- but we walked less than - blocks down and found a huge parking garage that charged less than $-- a day. for a larger hotel it was a nice stay (we usually stay in b&bs) -- they do have a nice rooftop deck bar with great views.',not_happy
id28266,' i know everyone loves this hotel to death and i wanted to love it too. competitively priced close to union square shops and the cable car good size clean rooms with deco furniture and fabulous wi fi and not a big snooty impersonal - star chain hotel that is enough with the good stuff. the staff? just okay nice but not going out of their way. when our room keys failed there was no explanation or apology. maybe the business people staying there have thicker hides than me and dont want small talk like sorry for the inconvenience of you schlepping down - floors after a long day shopping . hotel in-room coffee is never great but the orchard should do better than a leaky drip machine and insipid pods that the fda should have banned. the other amenities were similarly underwhelming. maybe eco hotel means stingy? other gripes: shower malfunctioned never mind...one power point didnt work who cares...tv was from the mid --s (i should watch tv with so much to do?)...no kettle...hair dryer crummy (they damage your roots anyway!) etc... did i mention the usd-- plus tax a day parking? i know this is not unreasonable for sf and it is explicitly stated on a board out the front but be warned and leave your car behind. my point is the hotel is okay nice but not excellent or great. we stay in a lot of --- star hotels and maybe are more discerning (finicky? fussy? whining? no actually ill take discerning) than others. dont get me wrong our stay in san francisco using this hotel as a base was an absolute delight but shoot me if i stop short of falling over myself to praise the orchard.',not_happy
id28267,' a typical well used downtown hotel. nice looking and pleasant interiors but nothing too spectacular. really didnt experience any problems while staying there. the beds were very comfortable - that was the best part of the stay there! the only complaint i had while staying there was the amount of dust in the room. you can tell that the main surface areas that people use are wiped down - but the non traditional areas do not get dusted very often. items such as the top of the in room coffee maker tops of sink splashguards picture frames etc. were not dusted in a while. the nintendo game controller sitting on the bureau looked like it hadnt been used or dusted in months. the headboard to the bed was loaded too. i even wrote the word dust in the dust itself before my final night is stay there - and the word was still there after housekeeping cleaned the room! the room wasnt dirty - just very dusty. be aware of the downtown houston area too. just about every restaurant closes there by -:-- during the week - and the weekend forget it. most food spots downtown do not even open on the weekends! made eating a meal under $-- a challenge most nights. (i travel all over the country with my job and i contribute on every hotel i stay in. trip advisor has been a great tool for me and i contribute fairly for both good and bad facilities.)',not_happy
id28268,' what a great hotel for location cleanliness staff. it is so close to grand central so great for getting around. i would definately recommend this hotel to anyone wanting a great location and good value. visit empire state building at night- you will not be disappointed worth the wait. go to the top of the rock at rockeffeler centre in the day you get a great view of central park and empire state building. its not as busy as empire so can get to the top quickly no queues. make sure you skate in central park visit dakota building and all the other wonderful things in new york. one place to eat i would recommend is johns pizza. its opposite the majestic theatre just off broadway. its an old church serves huge pizzas. enjoy',happy
id28269,' this hotel was recommended to me by a work colleague and it certainly lived up to what they said. it is in a great location and is at a good price for such quality. the rooms are well appointed and cleanliness is great ( and we are fussy ). rooms are a reasonable size with little noise ( and we are light sleepers ). would stay here again without any doubt. from here we walked everywhere and loved every minute !!',happy
id28270,' stayed -- july - - august----- for a business meeting in the empire state bldg. very close and convenient no taxi needed. rooms are small but clean and adequate. the tv has tons of hd channels. the staff i interacted with went above and beyond: nick was great at the front desk; belinda in housekeeping was very friendly and attentive to my needs; and miguel was just plain awesome getting me a cab at -:-- am! service at breakfast was disappointing though; i guess they assume everyone is going for the buffett. i just wanted oatmeal and fruit. i sat down no one came to take my order so i just helped myself from the buffet and paid for the oatmeal i had at the bar as no one brought me a check. mind you no one even came around to offer me coffee. it was -:-- am and the place was neither packed nor busy. better service would have resulted in a higher overall rating for the hotel.',happy
id28271,' my second trip to andaz was with my sister. once again i was very pleased with my stay. we had a great twin room. the rooms are large and modern compared to other nyc hotels. the bed was super comfy with really nice linen and duvet. snacks and non-alcoholic drinks in the mini fridge are free and replenished each day. free internet. we loved the coffee and fruit in the morning. the shower isnt very private but we made it work. i think the strong point of this hotel is the staff and the atmosphere. someone looks after you from the time you come in until the time you leave. special mention to tessa peter joe amanda and adrian who went out of their way to make our stay greatand our outings easy. they were all pleasant knowledgeable and helpful when we asked for information. i highly recommend this hotel. well be returning.',happy
id28272,' we -our family of -- stayed here for - nights. we were very pleased with everything although the sofa bed was fine for - nights but wasnt really comfortable enough for - nights. the breakfast room did get really busy and the floor around the drinks was extremely sticky.',happy
id28273,' great location design service and excellent rooms. feather & foam pillows feather top beds good air conditioning gorgeous bathroom. all the basics first class. and a fabulous view. only minor issue: pay per view system requires credit card input every time. real pain so didnt watch a movie.',happy
id28274,' rented out a suite by the poolside on a weekend. asked the front desk when checking in if it be ok to have some family and friends over to visit she replied not a problem. oh god there was a problem. the staff are a bunch of liars. during the evening my guest were arriving and they were e denied to get in b-c the poolside turned into a club. being there the first night who know..anyways this place sucks..who does the promoter think she is or is she a she?? the doormen power trip walking around a half empty poolside. the staff was so rude. i dont recomend this over priced hotel with lousy staff. who do these people think they are??? good thing i have real high paying job! not worth your money and time!! beware they will tell you one thing when you check in and tell you another later in the day. dont they call that switch and bait . isnt that mispresentation and illegal???',not_happy
id28275,' my wife and i were looking for a nice place to stay near indy. we found it here. the desk clerk was very nice at check-in. our room was spacious and very clean. the bed was very clean and comfortable with extra pillows. the furniture was in good repair the wireless internet was easy to connect to and had good speed. the computer desk had plenty of room for my gadgets. the heating unit was quiet and worked well. the bathroom had plenty of counter space. the water pressure was outstanding and the water was soft. the shower-tub had a bowed shower curtain and a massaging shower head. the shower head combined with the outstanding water pressure gave the best shower massage ive had from a hotel anywhere at any price. wow i would go back for this feature alone! we missed the breakfast so i cant comment on that although the breakfast area looked very nice and laid out well. the lobby had a fireplace with a real burning fire and you can sit around and enjoy the fire. all this combined with a great price makes this one of the best deals weve found in a long time. we will be back again when the weather is a little warmer and we will definitely stay here again.',happy
id28276,' beautiful room excellent location wonderful staff very pleased with the redbury.',happy
id28277,' after reading the glowing reviews on this website - i booked in march for a four night stay in the casablanca over a weekend in early june. booking was made through expedia and a quiet room with king size bed was requested. on arrival we were shown to a nice room on the sixth floor with a large bathroom. all seemed fine. however on the first night (a thursday)- despite being sound asleep we were woken at around -am by very noisy construction work and the incessant noise of beepers from lorries reversing. it was so loud that we were not able to get back to sleep. i phoned the front desk to find out if this work-noise would continue over the weekend and were told that they didnt know. feeling slightly tired the following day- we carried on and fell into a deep sleep on the friday night around --.--pm. at -am we were once again woken by the same building noise at the same volume as the previous night. completely exhausted and frustrated i went down to the front desk to ask if we could be moved. the hotel was full and there was nowhere we could go. we were given earplugs. the following morning we were really fed up and were planning on moving to another hotel. we were advised by the doorman to ask at the front desk and were told this time that several guests were leaving on the saturday and we could be moved to another room later that day. the room that we were moved to was round the back of the hotel and was completely quiet. we slept brilliantly the next - nights. had we got this room for the full - nights i too would have had nothing but good things to say about this hotel but the first - nights of construction noise really spoiled our stay. despite having slept well on the saturday night the two sleepless nights caught up with us on the sunday - and although we had planned to see a matinee show we were utterly knackered and had to come back to the hotel for a snooze which was such a waste of an afternoon in new york. i agree that location is good; staff very nice; and ricks bar is good (especially when you are awake at -am and want a hot drink!) but i would urge anyone going over the next few weeks to enquire about the construction work that is taking place across the road from the hotel. no problems if you are a very sound sleeper but otherwise it is likely to wake you up if you are in a room facing the road.',not_happy
id28278,' we stayed here to visit family in sherman oaks and rancho palos verdes ~ we usually stay at the westin lax as a half way point. but this property is location right off the --- and --- actually made it very convenient as well. we were very impressed with this courtyard ~ for a discounted aaa rate at $-- less per night than the westin we found the two properties almost on par! forget those musty florals and cherry wood of the courtyards of the mid---s ~ the lobby and guest rooms were fresh with a great so cal vibe ~ wenge wood in the lobby (and a mini-market of fresh and shelf-stable meals and snacks) lucite panels with bamboo back-lit in the elevators. their -th floor gym gives you the basics for a good workout with multiple cardio machines a combo nautilus type machine and free weights and offers a big screen tv current magazines fresh towels and chilled water. while it was too windy to use their mid-size pool it looked fresh and clean with a good number of deck chairs. the bedroom was a large king room with a pullout sofa bed. armoire rather than a closet offered about the same size and number of hangers as most closets. bed was firm with triple sheets encasing a feather-weight duvet. good sized tv includes expanded cable and hbo. bathroom was a reasonable size with a curved shower bar and lightly scented bath amenities ~ make sure you take home their sewing kit one of the best weve seen. only thing missing ~ an in-room safe. we didnt eat at the hotel but it looked like their cafe and room-service menus offered california cuisine with a few splurges and was a bit higher priced (a few bucks per item) than what you could get nearby but youre paying for the convenience. the marriott team from front desk to housekeeping was helpful with our minor requests and attentive to the little details that make you feel comfortable. a cost to factor in ~ self parking runs $-- a day plus tax though it looks like you could park on the street overnight if you were willing to take the risk. sherman oaks galleria was within walking distance. overall were coming back ~ sorry westin!',happy
id28279,' i recently stayed at the intercontinental barclay for a business trip. i was only in town for a short time but this hotel was excellent. the room was comfortable the bathroom was a bit tiny but nothing horrible. the location made it simple to get around the city. the reception desk was pleasant and able to answer all my questions about where to go. i would definitely stay at this location the next time i am in nyc',happy
id28280,' this is my second time to the westin bonaventure and last time i enjoyed the hotel but i had major wifi issues on my ipad that left me less than pleased with my stay. on my first stay they admitted that wifi on ipads was a consistent problem i asked about it upon check in and they assured me it was fixed i am pleased to say this is true they have fixed their wifi issues!',happy
id28281,' the rodeway inn center city philadelphia at --th and walnut is a perfect location in center city to shop tour and sight-see. the hotel is an old - story building and updated quite cheaply. the hotel has so much potential to be a fabulous boutique hotel under the right management-owners and hotel operators but what does one expect from a two-star hotel? not many frills but the basics. here are the pros and cons pros -.location is ideal for everything in center city---two blocks to broad street. one can walk to all the major attractions and subways stops. -. complimentary wifi -. clean rooms and sufficient towels. -. plenty of restaurants in the immediate area---catering to all levels of taste and budgets. -. nice size windows for natural lighting. cons -.front desk staff is inefficient blamed it on the slow computer system. -. small bathroom with odd shower w-out tub and tiny face basin. -. ac or hvac system you can not control via thermostat in room. *at least there is ac for those warm days via a singular vent on ceiling* -. --th century elevator ( you have to manually close both doors on the lobby level) i have mixed feelings about the rodeway inn center city philadelphia. i had no choice in selecting the hotel since i booked it via hotwire.com and saved --% on the daily rate. but for the extremely affordable price great location i feel the pro is off-set the inattention and lack of customer service from the staff. i must say the evening staff was a little more polite in making sure i did not get stuck in the --th century elevator. but overall it was a satisfactory experience',not_happy
id28282,' reviews sometimes fail to take into account the type of dwelling (hotel motel inn b & b hostel etc.) and category (luxury high end moderate economy) that may or may not justify the cost and availability of dwellings for travelers in a desired area. my - star rating for the belleclaire is relative to other moderate hotels on the uws --specifically in the -- and -- blocks close to broadway. the cleanliness comfort and amenities offered by this hotel far exceeded our expectations as did the staff is professional courteous response to the dilemma of -rd party travel sites overbooking on a busy saturday night -- one week post-hurricane sandy when many displaced new yorkers were living in hotels. my husband and i are a mature professional couple who chose the belleclaire that particular sat. night due to apartment hunting on the uws and proximity to appointments we had the following day in the area. since we live on long island-suffolk county my office is in manhattan i work late and lirr trains are scarce after midnight --ive stayed in hotels in the city @ -- nights yearly for the past - years often those in the hilton and affinia chains as there is a broad choice in the area i work. we arrived at the belleclaire around - pm and though i had a confirmation # for the booking the gentleman at the reception desk had difficulty finding the reservation. (it was made through a popular -rd party site who apparently overbooked.) he graciously told us it would take some time but indeed he would place us and we were given a key to the guest suite which was - floor up had comfortable seating free coffee and snacks a rest room and a large screen hd television. our room (king-deluxe) was a good size compared to other manhattan hotels. we had a lovely view from the --th floor and the bed was very comfortable. the bathroom had a full tub was impeccably clean and the toiletries were a brand sometimes offered in luxury hotels. there were perks that made the $--- price especially reasonable: free wifi tickets to a comedy club and vouchers for a free (full american) breakfast at a local eatery. the next day we found a lovely apartment in the area so starting in ---- ill no longer need to stay at hotels in the city. but since our new home only has - bdrms. we have - grown children + extended family members likely to visit -- we are thrilled to have found the belleclaire and will recommend it highly to family friends and acquaintances. dr. cynthia donahue melville new york',happy
id28283,' not a bad place to stay at all... rooms very clean and tidy staff very attentive to your needs breakfast is good all you need to start your day. need a car to get anywhere however this is the us so nothing new. st johns centre recently opened (- miles away) with great shopping and food outlets. - miles to southside where you have walmart - publix plus great eating establishments and -- screen movie threatre. exercise room not that bad some of the cardio equipment needs servicing.. some free weights availible ideal room just to tied you over till your get back home. pool and whirlpool in good condition. now trails for running that i have found nearby but it is quite during the weekend for you to run on the roads - sidewalks... high speed wireless internet in all rooms with very good reception. very good to have a seperate living-kitchen area to bedroom. powerful shower and complimentry towels replaced daily if reqd good place to stay whether business or pleasure easy access to i--- (- mins) or -a (- mins)...',happy
id28284,' i always stay at hotel allegro when i travel to chicago because i love the hotel and the staff is great. the bell hop is quite friendly and very helpful. upon check-in at the hotel the front desk person asked if i was in chicago for a special reason. i told her i was there to celebrate a birthday. i was quite surprised later that same evening when we returned to the room to find a bottle of champagne two champagne glasses a box of chocolates and a handwritten birthday note. it made our trip and celebration quite nice!',happy
id28285,' after lodging several formal complaints im leaving this as a review. i stayed at the austin garden inn a few weeks ago. upon leaving i managed to leave an item there a cell phone battery and charger to be exact. i called the property and i was directed to call their housekeeping unit in order to check the lost and found. after -- phone calls which all went to voice mail (and were all unreturned) by myself and my significant other i still havent heard from the hotel. i have contacted the hotel manager by email (unreturned) and phone (voicemail unreturned). now i understand my item was small and likely to never be seen again. but i at elast would like to have spoken with someone to tell me that. someone who could at least look and say no im sorry we dont have it. this is a terrible way to treat a customer. not even a return call to acknowledge i exist. the front desk has not been able to help me and no one even acknowledges i have a complaint or issue. this is absolutely ridiculous. i will not be staying at a hilton garden inn ever again and im very wary about staying at any other hilton properties. if this is how customer concerns are treated then ill take my business to marriott instead.',not_happy
id28286,' my stay at the iroquois hotel was wonderful the staff was outrageous. we ate at the restaurant at the hotel the food was superb and the attention of wait staff was excellent. the hotel is small so they cater to their guests. the iroquois hotel is centrally located to get to broadway shows and museums.the rooms are beautifully decorated with flat screen televisions and cozy linens on the beds.so all in all i recommend this hotel with at least a - star rating.',happy
id28287,' we are marriott reward gold members and typically enjoy renaissance hotels however this is not your typical renaissance. management clearly will tell you that this is hotel is part of a special brand of renaissance referred to as boutique. the rediciously small concierge lounge was open to anyone not that i care but gold status members and those paying extra for lounge access ultimately are getting ripped off. not to mention they do not offer an evening buffet of apps rather you can order off a tapas menu. this hotel is definitely not for young children! we should have figured that out when the stroller barely fit in the elevator and when the -nd floor lobby had candles lit all over the place just lying out. way too posh! this hotel may work for couples or single people but definitely not for those traveling with toddlers-infants. rooms are tiny not to mention we had a jr. suite...still too small (guess this is typical for nyc). no bathtub only glass enclosed shower. no bathroom door only a pocket door. way too many breakable items in the room. end tables are top heavy. not to mention the hazardous wooden platform bed which sticks out horribly. by the time you put your luggage crib and stroller in the room you have zero room. nyc in general was overwhelming for us. the subway system does not provide elevator options at all the stops...and many restaurants do not have elevators...i.e. tgi fridays around the corner.',happy
id28288,' not much to say except that every part of our experience was up to what one can expect from a place like omni. the night cost me $-- (hotwire helped) - a very good value. although... the desert in the bar was quite average.',happy
id28289,' a due passi da times square le camere sono molto spaziose per gli standard di manatthan. il bagno non eun granche. quello che invece non mi ha soddisfatta e stata la gestione della prenotazione: al momento del check-in senza dirmi niente mi hanno addebbitato --- $ sulla mia carta di credito pur essendo lintero conto stato saldato al momento della prenotazione. alche mi sono lamentata: loro si sono giustificati dicendo che tale somma costituiva un deposito cauzionale in vista di eventuali danni. dato che a me quei soldi servivano ho chiesto di riaverli al piu presto. risultato? ancora adesso a quasi una settimana dallarrivo non me li hanno ancora accreditati. unaltra nota di demerito al servizio di pulizia nelle camere: mi e capitato per ben - volte in - giorni di non trovare la camera in ordine e con la biancheria pulita. non eassolutamente negli standard di un hilton.',happy
id28290,' we recently booked several rooms at the intercontinental new york times square for a trip with friends to the city. because we try to find the best deal when we travel we have subscribed to several websites that send us alerts on deals. after booking the rooms i found a lower rate on oyster.com. i called intercontinental supplied all the information they required to confirm the lower rate was put on hold while they verified that what i told them was accurate and was assured that our room rate would be adjusted in accordance with their best price guarantee . two days went by no contact from the hotel no adjustment to our room rate. called intercontinental was thanked for my patience and told that i would receive a phone call or email as soon as they had made the adjustment. a week later i went through the same excercise was thanked again for my patience but there was still no change to the room rate. as of today it is been - weeks multiple phone calls several emails and still the rate has not been changed. the only thing that has changed is that they are no longer responding to my emails. we booked this hotel because of the great reviews and location. the fact that they will not abide by their proclaimed rate guarantee and have actually chosen to ignore us has diminished the excitement and anticipation of staying there. as this would have been our first visit to the intercontinental new york times square i can only rate it by the interaction i have had with them so far which is terrible. this may be a great place to stay in new york but find another booking site - their best price guarantee is apparently just a gimmick to make you think you are getting the best rate.',not_happy
id28291,' le meridien san francisco is a spectacular hotel conveniently located near the embarcadero bart and muni subway station the california st. cable car and the historic ferry building and marketplace. we booked through priceline our bid of $---night for - nights was accepted and we took advantage of a priceline bonus cash offer that slashed our rate to an amazing $---night. we got a room with a king bed on the --th floor that offered a view of the bay bridge. the room was beautiful modern and clean words that also could describe the hotel itself. we took advantage of le meridien is many nice amenities including: bathrobe and bathroom scale in the room; free starbucks coffee in the lobby each morning complete with your choice of sugar in packets or cubes; free copies of the san francisco chronicle on each floor and free copies of national papers in the lobby (but get there early if you want the new york times because they go quickly); a large fitness facility with a nice variety of equipment all in good working order and fresh apples for the taking; free laundering of gym clothes. the room even had a cd player though we never used it. the only drawback was the steep $---day charge for internet service. i dont get why upscale hotels still gouge guests in this manner.',happy
id28292,' do not stay at this hotel!! do not stay here even after the remodelling is finished as i had problems that were unrelated to the remodeling. it is currently undergoing remodelling so parts of the hotel look run down (such as the elevator which is very shabby and has wires hanging out of the ceiling) and other parts look nice (corridors to rooms). there is a lot of noise during the day due to the remodeling. also the parking garage has limited space because of the remodeling--a dumpster scaffolding piles of wood are taking up space. i had to park in a location in the garage that wasnt a legal parking spot. the web site for the hotel had no mention of the remodelng and the picture doesnt show all the scaffolding. when i called for directions all the man at the front desk would say is that the hotel is - blocks from the space needle. when i arrived there was a woman at the front desk complaining about the remodeling and the fact that it was not mentioned on the web site. i got the impression that she would not have stayed there if she had known about the remodeling.when i arrived the hotel could not find my reservation in the computer. i had to prove to them i had a reservation made through their web site with a printout of the confirmation. my room was large because my friend and i were given the whirlpool room. there was an iron but no ironing board. there was a rod for hanging clothes but no hangers. there was a missing top sheet on one of the two queen beds which forced my friend and i to sleep on the same bed. the toilet paper in the bathroom smelled like chemicals. there was hair in the shower. the bath mat was the size of a hand towel. the plastic bag for the bathroom garbage can was sitting next to the can-i had to put it in myself. there was no do not disturb sign for the door. there was a deadbolt on the door that could be unlocked with a key. my friend who travels often said that decent hotels have a deadbolt that can only be opened with a special key not the normal key that housekeepers use and that rooms usually have a chain lock too. the continental breakfast advertised at the web site is actually served at the diner next door and with the dollar value of the voucher you can get - bagel or - muffin. the management of this hotel is clearly not trying to make this hotel meet its - star rating and the housekeeping dept. does not do their jobs.',not_happy
id28293,' walking location to many great neighborhoods. in the centre of the shopping district of union square. starbucks in the lobby. i had a very positive experience using the fedex business centre.',happy
id28294,' the four seasons philadelphia was very convenient for visiting the philadelphia museum of art. the lobby is super fancy with marble all over. i was given a room on the -th floor with a city view that consisted of the hotel across the street. when i walked in there was a pile of semi-folded towels on the flip-up suitcase rack. all of the bath towels were in place so these were just... there. i called housekeeping and let them know and -- minutes later someone came up to take them away. as the door closed i heard the woman open up the big armoire outside my room place the towels inside and leave. it was then i noticed the sugar cookie for a special young guest and an abandoned straw wrapper on the mini bar. the armchair was run down and dirty like stained brown dirty with paint streaks under one arm. the room service menu was missing the entire wine list page and i found out later it was also outdated. when i looked in the bathroom there were black hairs in the tub and sink. i called down to the front desk and requested a new room. the man i spoke to was very apologetic and said he would send a bellman up immediately with a new room card. -- minutes later i heard staff outside. it was a bellman with someone is luggage but he wasnt there for me. i brought my bags down to the front desk and was immediately greeted by the same desk person who proceeded to apologize and said he just sent someone up with a card. he got another new card for me and walked me to the new room personally. as we rode the elevator he assured me that in his - months of employment he had never seen anything like this happen. he explained that he had really tried to find me a room as close as possible to the original one distance wise. i dont know why he thought that mattered. i explained that for me the - important things were quiet and a good view. we went up to the -th floor and walked what seemed like a mile of corridor to reach my new room. it was directly next to the ice machine. i commented on it but the desk person laughed it off talking about how convenient it would be. as he was leaving he asked if id be in the room for a while. i said yes and he said he was going to be sending up something special for me in a little bit. the view was a courtyard view which apparently meant a view of gravel and other hotel room windows. the room was clean but as i settled in i heard the door on the other side of mine open and close as several young children came barrelling out at full volume. they opened and closed the door several times then went out for the afternoon. as i unpacked and settled in i realized i was hungry but i didnt order food since i had been told something special was going to be sent up. after an hour or so i heard someone trying to open my door. i thought it was room service or something but it was another child this time from across the hall who had mistaken my room for his. periodically i would hear someone at my door go to answer it and find the same young boy being led into the correct room. at about -pm i broke down and ordered soup and tea. the room service was prompt polite and friendly. i tipped them really well. later in the evening at bout maybe - or -- there was a knock at the door. it was the room service with my something special - macaroons in berry and almond and a little shot glass sized layered custard dessert. there was also an envelope which contained a card with a picture of the philadelphia convention center on the front. inside was a handwritten apology from what i believe was the front desk and maybe the housekeeping staff but it was difficult to read. the next morning when my room service breakfast arrived i was told it was free of charge which was a nice bonus. i truly appreciated the gestures but in any other hotel i would have been upgraded without a second thought. instead i was practically downgraded to a lower floor in a worse location. also the king sized beds seemed small to me more like a queen. i called down to ask if i had been mistakenly set up in a queen room i was somewhat haughtily informed that the four seasons does not have queen beds just double and kings. without a tape measure i couldnt tell for sure but i know what a king size bed looks like and this didnt feel wide enough to me.',not_happy
id28295,' no problem at check in......they even upgraded our room to the king room for no charge..thank god! it was small at that i could only imagine how small the queen was!....my biggest complaint was a all night party of young girls....dont get me wrong a all-night party with young gilrs sounds fun but not when your not invited and it is -am! i called the front desk and asked for security and i was told there was none. the next morning i spoke to the manager nicely and he (sami) was kind enough to offer us a weekend stay at another property they owned...great customer service there! but the diva itself?....fair at best.....**.- stars....',not_happy
id28296,' this is an older property. it provided us the basics of a relatively safe place for the night. the room is nothing special fairly clean but simply due for a remodeling. though there are lots of motels in the area this one was just about full on this sat night. friendly staff at check in bed was comfortable and any noises quited down by --pm. breakfast was the usual motel fare and the staff worked hard to keep replenishing coffee juice cereal muffins etc.',not_happy
id28297,' needed a hotel that would allow dogs in memphis area and this was hard to find so we were pleased that the residence inn would accomodate us. we were told that there would be a $--- non-refundable fee for the dogs and in the room it states that plus an additional $-- per night per dog. that raises the room rate substantially. additionally there are no nearby grassy areas for the dogs to allow for quick potty breaks. you have to walk a few blocks which doesnt seem like a problem until it is the middle of the night and it is dark out. that is a huge thumbs down from us. this is the first hotel we have stayed in with our dogs (and we travel frequently with them) that offers a sign for the door that says pets in room . i really like that touch! we stayed in a large exception suite with a raised sleeping area. this is a nice sized room for two people but with two adults one -- year old boy and - dogs im not so sure. small galley style kitchen dining area desk high speed internet access (via cable in room; wireless available in public areas only) fold out queen sized sofa bed - dressers nice bathroom area with in wall hair dryer. breakfast buffet was nice with french toast sausage eggs (cheese and salsa available) make your own waffles cereal oatmeal fresh fruit yogurt milk juice coffee-tea-hot chocolate and an assortment of bread bagels muffins and danishes. the seating area fills up quickly and we noticed some security guards (-?) eating at the buffet --- i dont think they are staying here. the hearth area where the buffet is has a fireplace and tvs and there is also a billiards room exercise room (- or - treadmills etc.) and a hot tub on the roof with a really nice view. in all honesty if i had not been traveling with our dogs i probably would not have chosen the residence inn but since they did allow us to stay with our dogs i do appreciate them and their hotel. we ordered from a local restaurant (westy is) thanks to the suggestion of tony from guest services who arranged with the restaurant that we could pay for the meal by credit card over the phone. service was good for the level of hotel we were in i cannot put my finger on what more i would want or need to make it better. probably just the whole thing with the fees for dogs could be different.',happy
id28298,' i had made a reservation to stay at the sister hotel next door the lofts hotel where the rates were in my budget. however i arrived late and the sign on the lofts directed me to check in to the lofts via crowne plaza staff. so i marched over and tried to check in. there was no room packet waiting for me so they went to the back where the lofts computer was. i wasnt there. they tried this and they tried that i wasnt in there system. we discovered that the reservation was instead in the crowne plaza. they were going to try to get me over to the lofts but i sheepishly stated i wouldnt have a problem staying at the crowne. since they made a mistake they upgraded my room and accepted the rate i was quoted for the lofts. the room was very nice it was a corner suite with a view of the convention center and hotels and stuff. the hotel is close to many restaurants and where the blue jackets play hockey. the one hiccup that was quickly remedied was the bill was around $-- more per night than i was quoted. a phone call to the front desk corrected that and i got a corrected bill. given the need to visiti columbus i would certainly stay here again.',happy
id28299,' my wife and i stayed here for - nights while i was on business. all of the staff were friendly and accommodating. we got in around --:--am and stored our bags since the room wasnt ready. we got back around -:-- and even though we still had to wait until after -:-- for our room the staff knew we were in the lobby and brought our key over to us rather than us having to keep checking on the status. rooms are clean and nicely decorated. the window has an electric shade but it wasnt wide enough to completely black out the room. each floor has only - rooms so you dont have large hallways with lots of noise. there are always snacks and coffee available in the bright spacious lobby and the free continental breakfast every morning was a nice perk. the location was close to my seminar and a great local spa plus easy walking distance to the empire state building. nice restaurant in the basement (with killer veal bolognese!) a dos caminos next door and a primehouse steak restaurant next to that so you dont have to walk far for good food. the $----night price hurt a little and with taxes and parking it was over $---- but hey what do you expect for new york? all in all id recommend the place for a nice quiet escape from the craziness outside.',happy
id28300,' there is no such thing as a cheap hotel in philly but i got the room on internet at a good rate so cant really complain i was only in for two nights a little compact for a longer stay ( my mate had a bigger room but still no view) but comforable enough. staff very nice too. wine bar is quite impressive ---+ bottles opened for sale. breakfast ok just.',happy
id28301,' the peabody lives up to it is reputation as the place to stay in memphis. i booked on priceline and after reading the reviews here on tripadvisor i was hoping to get the westin. but when priceline accepted our bid and we got the peabody. as others mentioned the hotel architecture and lobby is amazing. however my experience with the check-in was perfect--no line up and a very nice staff person. i had requested a coffee maker and they brought it to the room within -- mins of our check-in. the room was lovely--large big screen lg tv with high def and nice furniture and decorating. the washroom is a bit tiny but managable. i would definitely recommend staying at the peabody!! there is a separate $-- per day charge for wireless internet newspaper and free local calls. unfortunately there is nothing that you can do about this. and we opted for the valet parking ($--) vs. self-park ($--) after reading about some potential problems with safety issues if you find your own parking. overall i would definitely stay here again--it is great.',happy
id28302,' we only stayed one night here but a very comfortable one. very friendly and helpful staff and our room was very nice and clean and the bed oh so comfy! gorgeous bathroom and the miller harris toiletries were a nice touch as was having a proper hairdryer to use (rather than one of those silly ones glued to the wall) it is in a rather quiet area...but then we found the whole of washington rather eerily quiet. there doesnt seem to be anywhere nearby (other than hotel restaurants) to go and eat or have a drink so we went to georgetown in the evening for food which is only a shortish walk and has lots of options.',happy
id28303,' this hotel is in an excellent location for everything. location is its saving grace. all else about this hotel is -star parading under unde a brand name banner. we booked - exec rooms for some level of quiet and the access to the exec lounge services. however on arrival found exec floors were non existent and exec lounge was a free for all at breakfast and evening canapés with management doing nothing to manage the situation. several guests complained over the course of the week we had stayed but only received smiles and nods. rooms are very basic and over tired and bathrooms not upto standard. had to move rooms on first night as toilet wouldnt flush.shame! management need to wake up and get serious about customer service at this hotel.',not_happy
id28304,' checked in wih a confirmed room and confirmed corpoate rate- but the hotel was overbooked so they tried to jack the rate ....be careful check you bill ! rooms are dark and in need of maintenance.',not_happy
id28305,' ive been flying in from ohio for cubs games -x is a year for the past -yrs & this is my -st choice in hotels! quick courteous staff easy in-out great location & always a clean room! good selection at the breakfast buffet though as mentioned a little tight in that area..i sometimes arrive early & have never had to wait for a room & they keep my bag free after checkout until after the game. front desk staff is always available w-helpful info & suggestions. location is great--dozens of excellent shops & restaurants within walking distance though i always make renaldi is pizza (on broadway just down from wal-greens) my first stop even before checking in! another trip planned for memorial day hopefully back again in june!',happy
id28306,' i booked this hotel based on trip advisor reviews & was not disappointed. great location to stay if youre using sjc (san jose airport) to come into the bay area or if you want to hang out at santana row. the hotel is near right off the freeway; probably a good idea to ask for a quieter room (which i did & it worked out great). parking is free easy in & out. the hotel reception was friendly & professional. the immediate area around this property is well served (e.g. restaurants gas station coffee).',happy
id28307,' we booked our room through hotels.com and when we arrived the hotel could not locate the booking. they would not give us another room even though they had availability and made us wait in the lobby for ---min until they finally located the reservation. they then said they were going to move us to a smoking room and i showed them on my iphone that we had booked a non-smoking room. they said they would not guarantee room type through third parties and if we wanted a non-smoking room it would cost an additional $-- per night. we paid the upgrade after they advised they would not give us any other options. it was also clear that the staff had some battle going on as they were not nice with the people checking in or the people that came to the front desk for assistance. the room we received was nice however we had other options available at the price they charged. parking was also $-- per night. there are enough hotels in the area that you do not have to stay here. all in all the trip to spokane from seattle was great.',not_happy
id28308,' we stayed for - nights dec -. the room was large with kitchen facilities. close walk to times square and subway connections. staff very friendly and concierge very helpful. the breakfast was quite nice even with fresh fruit eggs waffles plus more with a huge room on the -rd floor. bryant park shops and ice skating a fun activity just across the street.',happy
id28309,' i will start at the beginning. we arrived at iah went through customs got our luggage and were standing at the hotel shuttle pick-up sign before we called the hotel for pick-up. they said no problem someone would be right there to pick us up. after waiting -- minutes without being picked up my husband called the hotel again. the girl that answered the phone said that the shuttle driver came by and we werent there. he told her that we were standing right next to the sign for hotel shuttle pick-up and no shuttle had ever gone by for their hotel. all of a sudden mid-sentence the phone went dead. ten minutes later we were still at the hotel shuttle pick-up sign discussing what we were going to do when the shutle driver showed up. he never spoke a single word to us when he arrived or during the drive to the hotel. not sorry i didnt see you or hello or anything. when we arrived at the hotel my husband asked the girl at the desk why she hung up on him. at first she didnt acknowledge even talking to him. when he asked her a second time she said that she had put him on hold. she had not put him on hold. he was mid-sentence and she never said anything about being put on hold. at that time i inquired about the shuttle in the morning because we had a -a.m. flight. she said that the shuttle started at -a.m. and went every --- hour throughout the day so we didnt need a reservation. the hotel smelled like it hadnt been vacuumed in months. the appearance was o.k. but the carpeted hallways and the room itself smelled. in the morningthe breakfast was available early and the shuttle was on schedule. the different shuttle driver was quite pleasant. we did receive a --% discount but that was because both phones in our room were not working. we will be staying near iah again next month and i am so glad that i waited until after this stay to make the second reservation. needless to say it will be at another hotel.',not_happy
id28310,' $--- per night direct. very well located hotel close to union square and powell street cable car stop etc. typically polished intercontinental immaculately clean good room size modern bathroom and comfortable bed. we paid an extra $-- for an upper floor room on level -- which gave us excellent views over the city well worth the extra buck. only downsides a number of street beggars in the vicinity and valet parking was $-- per night. we paid $-- less in a parking lot just around the corner.',happy
id28311,' the independent could be a great hotel. it occupies a convenient excellent location within walking distance to just about everything downtown and a subway stop right outside. the rooms (we had a double and the grand suite) were thoughtfully appointed and the toiletries were awesome. the water pressure in the shower made me want to stay in there for hours. now for the negatives. in both of our rooms the safes didnt work and when we asked for secure storage none was offered. we found painter is tape not removed and our toilet paper holders were broken in both bathrooms. (this hotel is - months old.) our refrigerator either didnt work or wasnt plugged in. the mattresses were comfortable but the bedspreads they chose are of a slick fabric that slides all over the bed. if you want to sleep take it off entirely and opt for the blanket in the closet. the service was efficient but (except on check out) not overly helpful. i hope the independent works out these kinks because it really could be an amazing hotel.',not_happy
id28312,' just got back from novotel new york -nd april ----. excellent location . great views of new york. excellent service will return to this hotel when next in new york.',happy
id28313,' we had trouble finding a hotel we stopped in here just to see how much it would be we thought it would be really expensive but it was very affordable. the room was very spacious and clean. the bed was very comfortable. we were a lttle worried about the neighborhood cause its said to be dangerous but absolutley nothing happened didnt even get woke up once. i would definitly stay here again.',happy
id28314,' great location! right by fishermans wharf trolley ghiradelli alcatraz cruises etc. had a room with a view thanks to joseph at check in...it was awesome. we were in the -nd building which was great newly remodeled. beds and pillows were excellent. if u r a light sleeper a room overlooking the beach street will be pretty noisy in the am. the trolleys start about -am..so just fyi. but would definitely stay here again. no free breakfast at this one but a great denny is right in the lobby.',happy
id28315,' this was our second stay at this hotel. i absolutely love it and my only warning is that the prices really go up for special occasions--our rate for july - was $---. however it is pet friendly and our dog had as much fun as we did. if you love baltimore is inner harbour this is easily the best place to stay. it is right on the bay and is practically next door to the national aquarium. the staff is wonderful and the service is fantastic. there are three restaurants attached to the hotel and i particularly recommend mccormick and schmidt is which offers room service. it is an exceptionally fun place with special events in the lobby most days. i would suggest trying to book early to get better rates but otherwise they live up to their promises.',happy
id28316,' we stayed here in december ---- for two nights after staying at the radisson in buena park. we arrived in the early evening so we settled out bags into the room and headed to the restaurant for dinner. the restaurant is small but cosy the staff were lovely and there was a great vibe with other diners watching the basketball. dinner was brought out quickly enough for hungry kids and staff were enough to provide a take away container for our leftovers so the kids could finish eating in our room as they were tired. the room we had was a large enough one two double beds at the back of the room and a pull out couch at the front. the pull out wasnt overly comfortable and there could have been an extra couple of blankets provided for the couch. a small dividing wall in the centre of the room held the tv that could be moved around to face the couch-sitting area or the bed area. the bathroom was an okay size and clean. it was an older room that could use some modernising but we liked it well enough. if we were expecting the ritz carlton we would have to be prepared to pay for it! for an average family it more than suited our needs. breakfast was good and the morning staff were helpful but not as good as the evening staff. the evening server was a funny lady who seemed to love her job and kids the morning lady was quieter but just as nice. there is a small gym close to the restaurant but we didnt use it. there seemed to be plenty of clean towels available and it appeared very clean inside. i think there was a pool but we didnt use it. the carpark is big and most of the spaces are outside where your room is. we were on the ground floor so we didnt have to lug our things upstairs. we stayed here because it was close enough to legoland for our needs.',happy
id28317,' just returned from a ---day stay in nyc for business. this hotel was reserved for me by my company but ive read reviews about it before i went to nyc. all i can say that it was a great stay; i did not spend a lot of time in this hotel (id say a minimum time) because of workload but it was still fantastic. two points to mention: wi-fi is not free of charge in the rooms (in the lobby it is free of charge though) and quite often it was difficult to get an elevator so i was taking stairs instead (that bad it was!). reception and staff are helpful efficient and nice; the rare place is of a good quality but i feel it is overrated; anyways nyc is full of food and beverage joints of all kinds especialy around the hotel; too bad they did not open the rooftop yet (opens end of april i believe). location is fantastic too! great walking experience. would recommend this place for business travellers.',happy
id28318,' excellent location two blocks from fisherman s wharf and walking distance to ghiradelli square cable cars many restaurants drug store and the muni system. nice rooms and clean. free hot breakfast was good but not great. the quality of the food was just satisfactory good coffee. very busy hotel so be prepared for a lot of people and lines at breakfast no matter what time you get there. breakfast served daily -:--am--:--am and when it is over it is over. no coffee after -:--am is a bit annoying. would stay again considering the great price and location compared to the competition in the area. regular holiday inn is just two blocks away so be sure your transportation-shuttle drops you off at the right hotel. no refrigerator-microwave in room!',happy
id28319,' my friends and i were in the city for a concert at at&t park. we made the reservation for this room a week prior to the concert because we werent sure of our plans. anyways cut to the chase. we paid --- for the dirtiest smelliest most beat up room possible. nothing worked. it was missing the refrigerator and the tv didnt turn on... not to mention the room reeked of body odor and seemed as if it hadnt been cleaned in over a year. oh and the ice machine was broken....just one more thing to add to the list. i would avoid this hotel at all costs. it gets a half star out of five in my book.',not_happy
id28320,' i am a travel agent and had a group going on an alaskan cruise from seattle. best western is my favorite chain; i have never had a bad experience with them so i chose the best western airport executel to stay the night before the cruise. our flight was postponed until the next day so we didnt need the rooms. however we didnt know this until - --- hours after the deadline for cancellations. i called the hotel and spoke with jennifer told her the situation. nadeem the hotel manager said they would see the what they could do. jennifer called me back about --- hour later and said they would cancel the rooms at no charge. this was great my group was i was ! i cant say anything about the hotel itself but i can say they are very cooperative and easy to work with. i cant wait to go back to seattle so i can stay at the bwae',happy
id28321,' i stayed here for one week in october ----. there are -- floors and i was on the --th and it was quiet and i was able to get good sleep each night. room was a corner one and near a service elevator where the cleaning crew got off and on regularly but it wasnt too bad. but you knew they were there and there is no sleeping in past - a.m.. that is about the time when theyd start getting off the elevator. the bed was pretty comfy but a little sunken in and i asked them to flip the mattress and they did. breakfast was good in the hotel restaurant about $-- for full buffet. hotel is close to times square and many subway stops. a dunkin donuts is around the corner and i highly recommend amarone italian ristorante also around the corner at --- ninth st. excellent food wine and service. i went there twice during my trip. hotel front desk service was friendly and nice enough but since there is so much to see in nyc and i was out and about each day i didnt feel like i got the personal attention one might get when the front desk people recognize you and call you out by name or remember you and say hello. it wasnt their fault but it sort of made me feel distant from my experience and people at the hotel but it was still a pleasant stay and everything was comfortable enough. for us ladies who like a lot of counter space in the bathroom there is none. you have to use the back of the toilet the floor or flip the toilet lid down and use that to put your makeup bag etc. small kitchenette includes microwave sink and a dorm-size fridge. coffee pot in room and housekeeping stocks it with decaf and regular but not enough sugar or cream so youll have to ask for extra if you need any. hotel towel service was good and even though there is a card on the desk in the room that says to conserve and if you dont want your towels washed every day hang them up on the hook or over the shower the maid still took every towel each day anyway and replenished the supply. (i put them on the hook every day.) overall my trip was a great one and i feel fortunate to have left the day before hurricane sandy. i do recommend this hotel. it was comfortable people were cordial and it was a convenient location. views were great out the window.',happy
id28322,' ive stayed at alofts in both phoenix and philadelphia. trendy stylish great design. very roomy shower area. it has a lobby that you want to spend time in. rock music a bar and comfy seating in the lobby. you can drink socialize surf the net play board games and pool or watch the big screen. who spends time in a hotel lobby? i do when i stay at aloft. and it is on sky harbor is boundary.',happy
id28323,' i traveled from jordan to london to la. before i continued on my journey i was in need of a comfortable bed a hot shower and decent room service. i found all of that and more at the lax marriott. there are hotel shuttle buses that circle the airport. they will pick you up at specific boarding locations outside your terminal building. each bus goes to a couple of hotels that are near each other. the wait isnt very long about -- minutes. there was one person ahead of me at the check in line. i was greated with a smile by the staff member behind the counter. he was quick and efficient in giving me my room key. this hotel is huge and very busy however i didnt hear a single sound from anywhere in my remodeled extremely comfortable room. i ordered room service and was told it would be -- minutes it was at my door in --! the food was quite good. the small bathroom was spotless with bath and body works aromatherapy shampoo conditioner and cream. the room was nicely decorated and very clean. my king sized bed was so comfortable i felt as if i was sleeping on a cloud. there were - pillows on the bed various sizes take your pick.... there was a desk comfortable chair large tv with digital cable a large illuminated bedside clock (easy to see without your glasses....lol...) as well as good lights for reading. i slept like a baby and was ready to get up and face the next day is travel refreshed and well rested. thank you marriott lax.....',happy
id28324,' - very friendly staff - newer property - clean - convenient location - nice room work area - good complimentary breakfast and dinner on some nights - $- per day self-parking is somewhat of a hike diagonally across the street',happy
id28325,' im a small person and was a solo traveler so i didnt need a lot of space. what i did need was to save money. as a huge interior design and history buff (and also a historical preservationist) i adored this hotel. i had traveled to nyc once before and stayed at a chain and honestly i hated that trip. i hated the whole city! this recent trip made me totally change my mind and i think the jane had something to do with it. the rooms are adorable! everyone i encountered who worked there was amazing and nice. the only con is something that was already mentioned...it was too freaking hot! i had the window open the whole time and although it could get a little noisy it is the most crowded city in the us what do you expect? loved this hotel. they are doing it right. it is cute they give you what you need and it is affordable. i hope they dont change anything except maybe the way they heat the place. ill def be staying here again!!!',happy
id28326,' we had an early flight and needed to return our rental car. hotel is less than -- minutes away with easy access. continental breakfast consisited of hot hard boiled eggshot biscuits with gravy plus pastriesfruitscerealsetc. our room was oversized - queens plus twin cot w- room to spread out. front desk-excellent service. everything was clean....great for families. close to airport in a safe area.',happy
id28327,' i stayed here with my fiance in one of the presidential suites on -------- for my birthday. the rooms are run down but not much worse than you would find at say super - or motel -. my fiance felt a lump on the couch so he lifted up the cushion and found a red purse. he opened the purse and inside was a bag w- a white substance a crack pipe and many syringes!! we were so incredibly disgusted by this!! i wish we had found it before the morning of our check out - i would have left that night and demanded our money back!! what kind of house keeper misses a bag full of drugs!?!?!? and the worst part???? when my fiance called to tell the front desk the guy didnt even apologize or sound surprised. ill leave a note for the manager and that was it.',not_happy
id28328,' the staff was absolutely great! the front desk staff-bellman helped us with a room change upon arrival at ---am (nothing wrong with the first room just a bit small for the four of us). we were transfered to a - bathroom room on one of the executive floors which was marvelous. the staff in the resturant went out of their way to accomodate one of our picky eaters . all in all it was a great stay in a great city. i have stayed there two times previously and i will definitely be back again!',happy
id28329,' our group was the very first group to use the omni-being in the business we understand there are things that will happen on the opening show. there were things but the staff was on top of it and handled it as they came. my room had an issue upon check in but engineering arrived in not time and it was fixed. they had a computer glitch during checkout that locked us out of the room but they dispatched staff and security to get us all back in quickly so we could depart (they had given us all late check out). the food was good the meeting rooms-ballrooms lovely and staff was very accommodating. extremely convenient to the convention center as well.',happy
id28330,' my first night of - and i booked - rooms...wrong place bc ac is barely working and its really a dumpy hotel. technician says he like to stay in a cold room too but this is the best they can do. this place is old. the only reason this hotel is even a - star is bc of its name. otherwise it is a -. i wish i have known better. it is a really old and outdated place. i stayed at century old hotels and buildings which are nicer than this wyndham. they dont use the this is an old place excuse. so wyndham please shut this down and renovate it.',not_happy
id28331,' staff was very accommodating. room was very clean as well as lobby elevators etc. we asked for extra towels which were brought to us right away. our room was smaller than other big names hotels but served it is purpose. we also liked the free laundry faciliies and the free bottled water. we will definitely use club quarters again!',happy
id28332,' you paid -- bucks for a room what did you expect at that price a hotel loses it is status and because basically a residential hotel as there price are lower they cant compete with better bodied hotels in the area that lower price also always attracts vagerants when the outsides bad the inside suffers works care less about what there doing your just another guest now',not_happy
id28333,' finding a downtown hotel with a central location close to everything is important for busy houston visitors. this hotel fits the bill. across the street from the convention center (tied to the hotel with a pedestrian bridge) and the toyota center (home of the houston rockets nba team) six blocks from minute maid park (home of the houston astros mlb team) and three blocks from restaurants and shopping there is something for everyone to enjoy! rooms are well appointed and beds are comfortable. bathrooms are roomy and well lit. one nice touch was being greeted by hotel staff with a glass of fresh lemonade and iced tea. the only negative is the noisy lobby. the noise is due to the fact that the restaurant and bar are open to the lobby. we sat in chairs at the opposite end of the lobby and could still hear people laughing and talking in the bar area. internet service was free in the lobby. airline boarding passes could be printed free in the business center.',happy
id28334,' just want to second all the other reviews on here: not fancy but perfectly comfortable - in fact the rooms are very well set up with everything you need for a holiday or business trip (coffee machine spacious desk to work at queen-size bed free wifi large recently-fitted bathroom with bath cable tv etc) . i also thought the staff were particularly nice. and the complimentary breakfast is really good too! in fact the only thing wrong with this hotel is the absence of decent eating options within walking distance - although to be fair i didnt try the restaurants on boston st and surrounds. just steer clear of the south bay centre - both olive garden and applebees (sp) are absolutely horrible - might be worth getting the t (andrew is nearby) into downtown boston instead.',happy
id28335,' this is a very charming hotel in a great location. our room was very large and accommodated us and our two teenage daughters very well. the bathroom however was tiny and the extractor fan did not work. the happy hour is a great idea we met interesting fellow guests and shared some good napa valley wine over a chat on several evenings. this hotel would have rated an excellent review had it not been for the pantomime of trying to sleep. on one occasion the antiquated ac system made such a racket that we had to call the desk to complain. this resulted in someone coming to our room at -am to open our window and place sponges on top of the unit outside - apparently the unit from upstairs was leaking on to ours and this was the method of fixing the problem when it occurred the next night we were able to fix it ourselves! there was no appology for the inconvenience. beware also that fellow guests who get up early are clearly heard using the facilities and their footsteps overhead are very disturbing',not_happy
id28336,' took my - and -- year old kids last summer just forgot to review it then. we stayed in the suites in the bay the first few nights. it was right on the marina and we had a great view of the awesome sea lions! one problem….they bark at -:-- in the morning. no problem i called the front desk and they sent me a fan to help diffuse the noise! the staff was always accomodating. we decided to move to a tower room for the last - nights and i think we liked it better. it wasnt a suite but the room was very large and still had a sofa and king bed. the view was phenomenal. there was a water taxi to take you to the back gate at sea world every half hour. (just $- for -- and up) well worth it and fun as they take you right by the sea lions basking in the sun. we did paddle boats and kayaking in the bay had sea lions swimming around us. it was so fun and the kids especially loved it. i have never been disappointed with a hyatt regency. the pool was heated and had water slides for the kids. the restaurant on property was good but a little pricey. but overall we had a fantastic time and would love to go again some day.',happy
id28337,' the embassy suites in downtown indianapolis is a pretty standard embassy suites. like all the others it has a central atrium breakfast in the morning evening reception etc. they are in the process of remodeling the rooms. the remodeled rooms are nicer than the old rooms; however the old rooms are definitely in need of the remodeling. make sure you ask for a remodelled room :-) on the last visit i was upgraded to the top floor which has duplex suites. this was a mixed bonus though. the space is quite large but these suites have not been remodelled.the bedroom is on the second floor of the duplex and it includes a jacuzzi which was nice but awkward to get into and out of given that there was an odd platform arrangement around the tub there is a kitchen on the first floor but there are no utensils or dinnerware so im not sure how one would use the stove. if i had actually paid for the duplex i would have been very disappointed given the shabby state of the wallpaper as well as the numerous lamps throughout the suite that did not work correctly.',not_happy
id28338,' this hotel received a perfect score because the overall value i received based on rate room quality and great service. please note i was upgraded to a studio suite and have no idea what a standard room looks like. the hotel is right off michigan avenue in the area magnificent mile shopping district. it also directly next to gino is east (pizza). the sleeping room was spacious clean updated with nice bed and flat screen tv and very comfortable. i recommend this hotel and suggest paying a little extra to get into a studio suite or suite.',happy
id28339,' the service was great once we got there but our first room was dusty and the sheet stained like it wasnt cleaned we called down and where moved to a nicer room immediately. we had a very nice view and the concierge was very helpful for booking any show or sports tickets',not_happy
id28340,' when we arrived we were exhausted. check in time was in two hours but decided to go ahead and let them know we were there. the man behind the counter asked if this was our first time to visit austin. i said yes and he gave me - maps. one was of restaurants another was of attractions and the last one was a map of how to get around austin. he handed us our keys and told us that our room was ready. he didnt even charge us for checking in early! anything that we needed the staff was prompt to get. we felt like a valued customer and we will always stay at this hotel.',happy
id28341,' i love the gem. clean modern rooms (the bathrooms could use an update but it is a minor complaint). free wi-fi. lovely and comfortable bed. the rooms are small but youre in ny city - youre not going to spend a lot of time in your room. my room faced houston street and so at night it could get a little loud - so bring earplugs. but hey - it is nyc! what do you expect? :) the location? perfect. - block away from whole foods and every kind of restaurant you could imagine. near the subway. walking distance to everything cool. most importantly ... the staff. every single staff member in the hotel said hello to me when i came in. said good-bye when i left. asked me how my day was. asked me how my room was. asked me what my plan was for the night. gave suggestions joked around with me and were genuinely interested that i was having a nice stay at their hotel. ive stayed at -* hotels that didnt give me this kind of customer service. :) thank you gem! hope to see you soon.',happy
id28342,' we are staying here this week for a conference my husband is attending. i brought my -- year old daughter and my -- year old dad for a little sightseeing in chicago while my husband is working . we are having a great stay! we have met connie alex in the concierge lounge our first night and she is as wonderful as everyone on travel advisor says she is! my father commented that he felt chilled last night and connie immediately insisted on making him a hot chocolate to help warm him up - with plenty of whipped cream on top. i hope hotel management knows what a valuable employee they have here! even if we might have had a subpar stay - which we did not - her incredible customer service would be enough to bring us back for that kind of tlc alone. i criss crossed all over the united states on business for years and have never come across a hotel employee that does such an outstanding job of representing their hotel - even at - star hotels i have stayed with! if connie was involved in customer service training at this hotel - they would empty out the other hotels in chicago! anyway the club upgrade for $-- was well worth it and just connie completes the deal. i plan to go running tomorrow morning along the paths surrounding the hotel to enjoy the incredible view. the neighborhood is safe for a woman traveling alone. the view from the --th floor and the pool-deck by the pool is breathtaking. brian at the gold spg desk was very professional and had things in control. i asked the concierge desk a question about some sightseeing i wanted to do with my elderly father who doesnt get around very well any longer. the concierge desk seemed to take this very seriously as if it were her father we were discussing. her advice proved invaluable. she saved my dad much discomfort by the great alternatives she came up with in getting him around some of our destinations in chicago. very very impressed. the room was very clean luxurious actually pool was well maintained which was great to see (they arent always clean!) and maid service the next morning was through and didnt forget anything as i sometimes find. but i will stress again how amazing connie alex is in the club lounge. stay here!!!!!!',happy
id28343,' the sheraton in downtown seattle was an amazing hotel. it was beautiful inside and out. the downside was the price. i am fine spending the money but things need to be worth it. the room matched the price in a good location in the middle of downtown seattle. the bed was extremely comfortable. little lcd hd tv was a good touch. decent size room for a hotel room. the price on my standard room with my corporate discount was near $--- a night after tax plus the $-- valet fee. then we got into our room around midnight on a thursday after my girlfriend had gotten back from a doctors visit. we needed something to drink not necessarily alcoholic just something for me to drink and her to snack on and take her pills with. we went down to the bar and it had just closed. the hotel staff told me nothing was open in that area no bar or anything? im from a smaller city im sure somewhere in walking distance in the heart of downtown seattle has to be open after ---- right? he pointed us in the direction of something that would be open we walked out and in that direction for about -- minutes with no luck finding anything. we got back to our room and found that they didnt give us a key to the mini bar either so our only option was room service. $-- later for orange juice milk and cookies egg rolls and some burger sliders.',not_happy
id28344,' cold welcome at reception. no smile. no offer of assistance with baggage or directions to room (which was on the starwood preferred guests floor ). the first day i had tea but the second day there was tea but no sugar or stirrer ! a liitle care to detail would have ensured that there was extra tea and sugar everyday as the coffee was untouched. the bathroom door didnt shut easily and the clothes hook on the back was missing. just little things that wouldve made a difference.',not_happy
id28345,' stayed here for - nights from the --th nov--- and what can i say loved the hotel is location only short walk to times square plus we got a free upgrade to a city deluxe corner room so short break got off to a great start! recommend you get a deluxe room as minimum as these start on the --th floor upwards and you get great views we had a view of the empire state building so couldnt complain! there is a great bar just up the road for drinking and eating called smith is very friendly and lovely food and ended up in their most nights did order in room service one night and it was very pricey so best to eat out but apart from that couldnt fault it!',happy
id28346,' we called this hotel directly to book spoke with enkhee at the front desk she told us we could get $-- discount per night if we booked online tried to bookonline but website would not allow called enkhee back regarding the discounted rate and she said she would take care of it. of course when we arrived enkhee said she could not honor the discounted rate we called the manager (m. ahsan rana) and he gave us the typical there is nothing we can do response. beyond that the hotel room was filthy didnt look like it had been cleaned in many many days (months?). carpet was very dirty and stained everywhere bathroom had significant mold issues and dirt hair etc. on the floor. there were ants all over the bathroom. doesnt look like anyone has attended to this hotel in a long time. it is a shame because location is pretty good right next to a light rail train station easy commute into downtown on the train. definitely stay elsewhere!',not_happy
id28347,' i have to start by qualifying my review. we were with a group and got a special rate that included breakfast and parking for $-- per night so the value rating takes this into consideration. i dont know what the normal rates are so that could vary. room: very nice but nothing amazing. the beds are very comfortable for me and the bathroom was nice. no fridge or microwave in the rooms. decent views depending on which side youre on. as other people have said internet access costs $-- per day. you even have to pay in the business center so either plan to pay or find a restaurant near by to get online. big lcd tvs. only complaint was that the cold water was hot and the hot was scalding. if you let the cold run for about --- minutes it would get cool but never cold. they said this was due to something about a handicapped room near by. the room was clean but the carpets in the halls werent so clean. the only reason i didnt give the sleep quality - stars is that some people in my group complained about very loud neighbors and couldnt sleep at all. for me there we no problems. breakfast: as i said it was included in our rate. the normal price is something like $-- for adults which is high to me for breakfast but it was a very good buffet with plenty of fruit meats breads pancakes-waffles-french toast cereals eggs etc. they also made things like omlets to order. we had our - year old and they were very nice in helping get things for him. service: ive stayed at only a few - start hotels and id have to say the service here was at least as good as they were. we needed extra towels and a few other things and the housekeeping and maintenance people responded very quickly and the front desk called to make sure everything was ok. location: close to the panther is stadium across the street from the convention center. many restaurants within a short walk. nascar museum - blocks. amenities: have to pay for computers in business center (never seen this before) great gym (i think all the treadmills and eliptical machines had tvs lots of weight machines) nice lap pool no pool for kids to just play really nice outdoor area next to the pool to sit and relax.',happy
id28348,' on arrival our first impression was wow all the public area is were very grand and the place was full of history. the rooms however were very dreary. a chunky old tv and a battered bathroom but it was clean and tidy and all that we required. we found the concierge really helpful & friendly but the reception team were very frosty and some should practice smiling a little more! check out there website for deals we paid just $--- a night for the first few nights but then when we had to book and extra night we paid twice that. loads of hidden costs here as well the bar was pretty pricey and $-- plus tips to park the hire car per day. check out the coffee shop a few doors down though the guy in there is really helpful if you need any local info.',not_happy
id28349,' i booked this hotel for a one night stay on the fly on our way to san francisco. my husband dropped me off to check in while he went to park the car and after reading some other reviews on tripadvisor i asked the front desk staff if the room they were giving us was one of the newer rooms and i said i had requested one king bed. the front desk person told me they did not have any rooms with a king bed and assured me that i was checking into one of the very nice new rooms. when my husband and i went to check into the room we could tell by the hallway that it was not going to be one of the newer rooms. it was definitely not and it took a phone call from my husband to the hotel manager for us to be switched into a very nice new room with a king-sized bed and more space. definitely insist when booking your room that you stay in one of the newer towers. aside from that the hotel itself is nice and in a convenient location.',not_happy
id28350,' stayed at this property for one night with my wife and two small kids. we booked connecting rooms and paid for the upgrade to the club level floor. airport shuttle was waiting for us with a very helpful and pleasant driver. shuttle runs to and from airport every -- minutes. check in was flawless quick and painless. our club level connecting rooms in the marina tower were great for our family. typical sheraton rooms and exactly what we expected. one bonus are that the rooms come with a balcony. our rooms overlooked the marina and we really enjoyed looking at the boats and people watching from the balcony. we used the main pool just below the restaurant. it wasnt too warm that day outside (-- ish) so actually my kids used the pool while we sat and watched. we ordered room service delivered to the pool deck and it arrived quickly and was quite tasty. as mentioned in other rooms food and beverage are pretty expensive and there are not any other options within walking distance so plan ahead. the upgrade to the club floor was worth it for the appetizers in the evening and the nice breakfast spread in the morning. only downer is that this club level does not offer complementary adult beverages but rather a cash bar. i was hoping the cash bar prices would be a bit less than the regular bar but they were still on the expensive side. with that being said the staff working in the club lounge were great. we enjoyed our time in the lounge. took a cab into san diego proper for a few hours....-- bucks each way so reasonable if you are not wanting to rent a car. i would highly recommend this airport property if you have a lay over or early flight. it was a great station for us to stay at for the night. one other note we were not bothered by airport noise but our room faced the marina and not the airport. stay here without hesitations. this is a nice property with an excellent staff.',happy
id28351,' we thoroughly enjoyed our time here. great location. right to union square left to tenderloin - no big deal. walked everywhere (car would be a pain in sanfran). staff were helpful. room was roomy. slept like sleeping beauty looked like sleeping ugly. can mix it in lobby with other guests for free breakfast or afternoon wine and cheese hour. free internet pc in lobby was helpful for us too. for anyone else in a wheelchair our benched wheel-in shower would accomodate an elephant in a cadillac! note the hotel itself has one-step at the main entrance (but does have a level side entrance). well be back for sure!',happy
id28352,' great hotel. services impeccable. dwain the doorman was the best! he welcomed us and watched over our car in the parking space. i would definitely visit again!',happy
id28353,' the location was perfect. the rooms were clean and good size. the beds with number control were good. walking distance to the best attractions. public transportation is very close. the tours were meeting very close to hotel. front desk was friendly and fast. concierge is desk was very nice and helpful. the outdoor patio was so relaxing and comfortable. would recommend and would stay here again.',happy
id28354,' i was treated to a wonderful long weekend break at the bowery hotel. not really having any expectations it felt like a wonderful adventure from the moment i arrived. this hotel is just oozing with character and staff who try their best to make your experience memorable. our room although not overly large was comfortable luxurious and filled with first class amenities. of real value i was able to borrow a lap top computer from the front desk and enjoyed the free wifi. i would recommend this hotel to other travelers in new york.',happy
id28355,' after a wonderful day & evening in chicago my husband & i were very unpleasantly surprised to find out upon checking out the following morning that the parking fee for one overnight at intercontinental chicago was $--! yes this hotel is right on michigan avenue and yes it was a nice room but $-- for one overnight of parking seemed inordinately high. the usual $-- parking per night in chicago is high enough but $-- was over the top; we will not be staying at the intercontinental again! (we booked our room through hotwire which does not give you the parking fee costs before you book so well also be very leery of using hotwire again.',happy
id28356,' wow - i had heard that the rooms at this hotel were fabulous but they really are. so spacious clean and great views. our room consisted of a sitting area - with desk and couches with tv leading through to the bedroom. off the bedroom is a closet and then this huge bathroom with a double shower - for him and her! check-in was a breeze. concierge was very helpful. rooms were cleaned on time and turned down before bed time. gym was amazing. highly recommended! the location is absolutely superb you cant beat it!',happy
id28357,' i stayed here for a mini reunion with friends. i struggled with exactly what review to give this hotel. as marriotts go id rate it as just average but compared to similar hotels it is somewhere above average but not quite very good . the biggest pluses are the location (you can walk to the metro and get to just about anywhere in the city relatively quickly) and the staff who were very helpful and seemed knowledgable about the area. parking was valet-only and was pricey but so is parking everywhere else in dc. the minuses were the size of the room (very small - like accidentally hit your shins on the bed as you try to get to the window small) and noise level in the room. it was difficult to fall asleep as we could hear people talking and laughing in the halls until late at night and we woke early to the sounds of a family and their unhappy (or so i guess since he-she was screaming) young child. room to room noise wasnt bad (we had people on either side and didnt hear them) - it was just noise from the hallway. my advice is to bring a good pair of ear plugs just in case.',not_happy
id28358,' we stayed four nights and had a fabulous time. our balcony room (--) overlooked the harbour. it was spotlessly clean. location was perfect for our needs and situated in a quiet street. all the staff were more than helpful with directions to the various attractions and places of interest. nothing was too much trouble for this friendly family run motel. breakfast was fresh and filling. we have been fortunate enough to stay in hotels all over the world but rarely have we stayed somewhere where we felt more like friends of the family rather than paying guests. a heartful thank you to all the wonderful dolphin team for making our stay so memorable.',happy
id28359,' the valet staff is the best i have ever delt with. the day we were checking out we had a message on our phone from the valet manager that we had a flat tire. i came down and was immediatly greeted by a valet attendent. after explaining who i was the manager came out and said that there was a nail in my tire and that it was flat. he then offered to fill the tire and take it down the street to get it repaired with my permission. i couldnt believe that he would do that! when my family came down to check out my car was all ready there with the tire repaired at no extra cost to us. i know it is a simple fix but that is customer service at its best.',happy
id28360,' stayed in this hotel for one night. booked the bridal package - came with free breakfast and champagne - the best package on the westin internet site. the hotel is modern and interesting looking - and on one of the hotest days of the summer a cool relief. check in was quick and efficient - although the we charge for all calls lecture seemed harsh - maybe some would fine the admonition helpful. the room was nice - in a modern style clean bed was as you would expect in a westin. bathroom was small and not particularly luxurious. ordered a snack at midnight - burger fries and chicken tenders were barely edible although delivered within a half hour. delivered one glass of water for two people. breakfast in the restaurant - included in the package - was good.',happy
id28361,' we stayed here with family for a short stopover enroute to new york city. we had a smooth check-in had great rooms comfy beds and loved the interior which was very vintage and historical - seeing that it is a landmark location in chicago. it is also close to the main magnificent mile strip which was close to all the great shopping and food areas. but the only incident which we as a family did not appreciate was that after getting help from the concierge in getting a cab enroute to the airport to nyc and loading our bags into the van and although we tipped the concierge manager (thinking he would share the tip with the doorman who helped with the bags) the doorman was incredibly rude to us and made a big fuss about not tipping him. perhaps it is an american culture we did not understand cause when we tip in asia the manager always shares the tip with his-her team. perhaps it is not the case in the united states? but it was unfortunate because they knew we were foreign and he treated us with incredible disrespect - causing me to give this hotel a review that is a less than a ---% mark. apart from that though it was a great location. but if you ask me? i would not return to this property and would be exploring a different hotel for my second stay in chicago.',happy
id28362,' great hotel. location just off city center. needed transfer van from airport shuttle but only for a few blocks. found only luxury comfort and excellent service here.',happy
id28363,' i recently traveled to san jose regarding legal business and i paid for my attorney to travel and stay there as well. i stayed where they leave the light on and his secretary booked him into the clarion inn on monterey road. i was going to chide him for booking such a nicer place but found out it was only twenty dollars more than where i was and that included breakfast! i thought it would be at least one hundred dollars more from the appearance of the facility. the staff there (desk man sean and night shift fred) offered me coffee while i waited even though they knew i was not a guest and made me feel as if i were. the people at the motel where i was staying were nice also but the facility was not as nice in appearance and i was next to a freeway and all of the noise that goes with it and i spent almost twenty on breakfast at ihop. the bottom line is that i feel clarion gives you more for your money and on my next trip ill be staying there whether the other place leaves the light on or not.',happy
id28364,' ive stayed here many times and love the location at the end of the riverwalk. it is easy to get turned around on the riverwalk but with this location it was easy to find. it is quiet being at the end. also love the breakfast and snacks that are offered each afternoon. such a great value for the money. the rooms are clean and spacious and service has always been great. i now stay at the drury every time i go to the riverwalk!!!',happy
id28365,' i had my block of hotel rooms here for my wedding over the july -th weekend and i stayed here also. it was just fantastic from the word go. the staff was incredibly kind and accommodating and did whatever they could do to make my stay perfect. they even decorated my room with rose petals on my wedding night and kept the bar open later because all of our guests were catching up there after the wedding. they were so helpful before the wedding also. everything just went as smoothly as could be and it was obvious that they pay the closest of attention to their customers needs. i am so that we chose to stay here. i will definitely be back.',happy
id28366,' this hotel is pretty decent - usual breakfast free wifi good spacious rooms. one thing i feel they should improve is cleaning - there were carpet stains as well as stains on the bath tub that was not cleaned well prior to our checking-in. overall this is a decent hotel for a couple of nights stay in austin.',not_happy
id28367,' i recently traveled to sf for business. the cons for this hotel would be the noise. the noise from the street is so loud that it was hard to sleep and i am usually a pretty sound sleeper. the hotel itself is nice and located in the financial district of sf so it is close to a lot of businesses. on saturday there is a great farmer is market right outside the hotel is doors which make it great. the hotel is not inexpensive and i am sure there are less expensive options out there but hyatt is a good name with a good reputation so it is usually the safer choice.',not_happy
id28368,' the rooms are beautiful modern and clean. there is an ipod player flat screen tv and a tv in the bathroom mirror. regular room: spacious bathroom only had a shower (but multiple jets) suite: sitting area -.- bathrooms jet tub (amazing bathroom) i have eaten at wolfgang is twice both times were amazing. check out was easy. i did have to wait a bit for valet i would suggest to call from the room for valet.',happy
id28369,' i have noticed a vast improvement in this hotel since the hotel has undergone new ownership and is now under new management. the new renovations that have been made so far are a very big improvement just from when i drove in the hotel the landscaping was one of the first things that i noticed and the staff are a wonderful and respectful bunch of people that seem like they understand what us as a person would like. i think that this hotel is on its way to become a very wonderful and peaceful place to stay.',not_happy
id28370,' i agree with a lot of the other reviews. it is not - star but pretty good value for the price. certainly better than the ala conference hotels (we got closed out of them but this was nearby to one so we could ride the conference shuttles. the room was clean. beds not the most comfortable but we slept ok (my roommate took the hide-a-bed which was a little saggy). problems: one day the maids skipped doing out our room but came promptly when i called. there is no parking near the hotel and the parking deck offered for the ritz one block over cost $-- a day (probably normal for washington). there was a building being constructed across the street but we didnt hear any noise. the continental breakfast is nothing to write home about and get there early if you want muffins. they have a business center which is nice if you want to print things.',happy
id28371,' this hotel is a great location in downtown chicago! walking distance to shopping and restaurants. very clean and sleek property; nice europeon style to it! i would definately recommend it! enjoy!',happy
id28372,' worst hotel stay. reserved king non-smoking was given a double smoking had to wait an hour to be moved to another double non-smoking. later that night other guests entered my room with keys given them by the front desk. front desk said they didnt write down my room correctly. $-- two-egg breakfast was stone cold toast was missing. when i called for toast i was given - slices of plain bread straight out of the bag not toasted. walls and floors paper thin can hear people walking on the floor above and in the adjacent rooms. hotel smelled. horrible customer service. one bellman also concierge and valet. worst hotel stay ever. front desk did nothing to make ammends for all their mistakes and sending people into my room at night when i was in bed!',not_happy
id28373,' we found this hotel on tripadvisor and were delighted we did. we were given the high floor room we requested -- it was spotless extremely comfortable quiet and pleasant in every way. there was a fridge and microwave as well as free wifi. the staff were friendly and helpful and the few mistakes they made were quickly and pleasantly corrected. breakfast was fine too and the location was perfect. ive been recommending the san carlos to everyone.',happy
id28374,' i am here for a work conference and travel frequently and hardly ever write a review but for this hotel i had too. the walls are paper thin i could hear everything- thankfully i had ear plugs otherwise i never would have slept. i could hear people coming and going all hours of the night- it was horrible especially for the $--- per night price tag for that i would expect so much more! not to mention their gift shop hours were horrible and it was difficult to just get bottled water except for the couple bottles in the room. if i can to boston for personal travel i would never stay here!',not_happy
id28375,' stayed - nights mid november ----. very clean property and appreciated the efforts of the owners to make guests feel at home with the evening dessert and free movie.',happy
id28376,' a really fantastic hotel in an excellent location. i stayed there for - nights in januray this year and for $-- a night it had everything i needed - a comfy doubl bed tv basin and shower and the staff are really friendly and attentive. i shared a toilet just outside my room with another person not that i ever saw them. i also had a great view of the empire state building from my bedroom. for people on a budget i cant recommend it highly enough.',happy
id28377,' we were here for the long weekend in february and had a great time! we loved the neighbourhood - not touristy with tons of great restaurants and bars around. so close to soho and the trendy lower east side! also sooo many subway stops nearby so all of nyc is sights are easy to get to. the staff were amazingly friendly and so helpful. we didnt find it too noisy and had great sleeps in the comfortable bed. a great spot with great value for an nyc weekend!!',happy
id28378,' this hotel was just ok room was clean and newly rennovated but you practically needed a map to find your way around. fishermans wharf is a great place for during the day but come nighttime there were limited options for food and entertainment. the parking was crazy (--+ dollars a night!). so in the future i think i would stay in an area that had more to do at night. nice exercise room and the pool was heated so it was open in january.',not_happy
id28379,' hotel stay: july - - -- ---- when we first checked in we noticed that there was yogurt and a styrofoam takeout container with food in our refreshment bar so we called the front desk to have housekeeping take it out. well they didnt take it out the first night when we came back to our room after sightseeing. the next day we left a note for housekeeping to remove the food in the refreshment bar while we went out. when we came back the food was still in the bar!!! my husband called the front desk again to have someone remove the food. the housekeeping manager came up to our room to remove the food and brushed off the mistake by saying that the housekeeping staff do not understand english. my husband grumbled with her but she stuck to her story. we also got a room next to the maid is closet so we heard the door banging early in the morning and at night. when i called the front desk to ask if there was a charge for the el-safe the manager couldnt understand what i was asking. she couldnt understand the word fee. she told me to wait on the line so that i could talk to the other manager who was on another line. since the wait was too long i said that i would call back. when i called housekeeping i found that the line was connected to the front desk so i got the same manager that couldnt understand english. the other manager (english speaking) finally got off the other phone and explained to me that there was no charge for the el-safe. the toilet was dirty when we checked in. also when we checked in again from july -- - -- ---- one of the coffee cups contained another guest is dried up toothpaste! yuck! i didnt bother calling housekeeping about the dirty cup instead i just laughed. on the good side... this hotel has very nice comfortable beds and it is located in the downtown area close to the metrorail. the hotel has a very nice lobby and the rooms are rather stylish. we will definitely stay at another hotel in d.c. if we visit again.',not_happy
id28380,' the hotel served its purpose. it was close to the theatre district and all of the other uptown attractions. the staff was friendly and helpful.',happy
id28381,' im writing to review the service we got at this great hotel. when we checked out and got down the road quite a ways i realized i had left my special cervical pillow in the room. because of neck injuries i travel everywhere with it. we called the hotel and got the receptionist that had checked us in. her name was becca. she went to our room collected the pillow and agreed to hold it for us until our return in two weeks. two weeks later we stopped in and luckily becca was on duty. she not only found the pillow and returned it she gave us directions for how to proceed to yuma and the gave us directions for how to return to phoenix from yuma. it saved us so much time since we didnt have a gps in our car. she really went above and beyond the call of duty. plus the hotel room was great!!!!',happy
id28382,' never leave expensive things behind!!!!!!!!',not_happy
id28383,' we flew into ohare on wednesday --.--.-- and spent one night in chicago before driving out of town to visit family for thanksgiving. the wyndham blake was easy to get to from the airport valet parking made check-in simple. although the hotel no longer operates a restaurant there is a bar-lounge in the lobby and there many dining choices within walking distance (we went to gino is east right across the street -- it was excellent!). the room was clean and the bed was extremely comfortable. we stayed in room --- and it was surprisingly quiet - despite the second-floor windows overlooking the street and its location near the elevator. the free wifi worked well. we didnt get the continental breakfast because we wanted to get out of town before the thanksgiving day parade started. we did go for a walk early in the morning though. there is a starbuck is on the corner and it is just a short walk to michigan ave. the lakeshore parks and buckingham fountain. if you love chicago (or would like to see it for the first time) this location is close to some of the city is most interesting sights. we will likely stay there again next thanksgiving. overall the price we paid was very reasonable and the wyndham exceeded our expectations.',happy
id28384,' stayed here in june ----. we were pleasantly surprised! i was a little nervous for the price - afraid of too good to be true. however the room was nice clean roomy with a jacuzzi tub. they serve a light supper (salisbury steak the night we were there) & full breakfast included in the price. not gourmet but good. very close to the airport. convenient for early morning departures which is why we chose it. helpful staff. printed our boarding passes for us. id definitely book this one again.',happy
id28385,' our stay at this property was marred by one day of intermittent water supply due to an alleged water main leak. a visual inspection of the immediate area surrounding the hotel streets and parking lot made their explanation difficult to believe. also notification to housekeeping staff at -pm to have the room refreshed before our return later that evening at ---pm went unanswered. a request to have the room refreshed at that time resulted in a disappointing housekeeping is closed at -pm reply. hence clean towels were requested and brought up in less than - minutes. on the morning of checkout we went to ask the front desk agent (mary) if we could be compensated for the loss of water service and we were met with a scowl. her response was that it was out of their control and she presented us with the front office manager is card saying that we would have to bring our complaint and request her attention instead. as if this wasnt bad enough we requested shuttle service to a nearby (-.- miles) restaurant. i asked mary to radio the shuttle driver of our request and after waiting -- minutes come to find out that the shuttle driver had to ask mary at the front desk if it was ok to take us there. mary said no after leading us to believe that the transportation would be ok and that we would have to take a cab instead. so we waited for a taxi another -- minutes only to pay -- dollars cab fare that the hotel shuttle driver could have earned. the worse part is that we waited -- minutes for a - minute taxi ride. after having worked in the hospitality industry personally for -- years i have intimate knowledge of the hotel business and their goal of bringing a guest back. obviously this is a perfect example of a regrettably forgettable experience that i will tell the world about. luckily for them i will bring my group business (rooms and meeting space) elsewhere so that they cannot prove once again how unimportant the customer is requests are.',not_happy
id28386,' the plaza hotel is one of my best memories of vacations. it is located right by central park and by some of the world is best shopping. from the moment you walk in you are treated like royalty we stayed in a suite and it was awesome! large bathroom with mosaic tile floor a touch-pad tablet that controls every feature in the room from lights temperature it even checks the weather and can call a cab for you! this hotel spares no expense in making sure you are comfortable and relaxed. when traveling to new york it would be hard trying to stay some place else.',happy
id28387,' great location if you need to be near brentwood - bel-air. only recommendation would be to install curved shower rods in bathtubs - showers.',happy
id28388,' this was a great hotel. it was a little difficult to find after a long night of flying but its a beautiful well managed property. the rooms were wonderful and the beds were very comfortable. the hotel is very pricey i actually paid more for a night at this hotel than a night at the jw marriott in palm springs. the breakfast at the hotel was average the food was very greasy and i had a hard time finishing my meal my toast was burnt as well. all things considered the hotel was very nice the front desk was extremely pleasant and helpful.',happy
id28389,' we loved the magic castle! it is a really cute little boutique hotel with the most amazing staff i have ever encountered! yes ive stayed at the four seasons and in various hotels around la and no staff comes close. we stayed on our anniversary and while i barely mentioned it as a special occasion they treated us like rock stars. among other things we had to change our dinner reservation last minute because the restaurant was too far out of the way before our concert. they got us into the sushi restaurant up the hill shuttled us up there and even had a lovely complementary appetizer waiting to start us off. the rooms were great (we had a suite) and the hotel was convenient to walk to the lucky strike for a cocktail later. the only thing i would change is the pool. it needs a little updating and is pretty small...real estate is tough to come by in la. i really cant say enough about the helpful friendly fun & really on-top-of-it staff of professionals. theyre the best.',happy
id28390,' staff brilliant location brilliant and hotel brilliant!! nothing bad to say about hotel rooms staff or location. will stay there again for sure!! we loved it and want to go back... now!!!! i had read some negative reviews about this hotel and im so glad i didnt listen too them. if youre after a hotel with a great location great staff and beautiful clean rooms... the night hotel is for you.',happy
id28391,' wonderful trip for first timers and return trip for my mother and i. my daughter and neice went to new york seeing the sights for the first time. it was my first time at the westin i felt very safe and cared for by the htoel staff. the staff at the door greeted us and maintained the security at the door at all times. the hotel staff and rooms were the nicest that i have ever stayed at in new york and i look forward to staying again!',happy
id28392,' i stayed at this hotel in early march ---- because i was giving a --hour talk at the conference center the next day. the sleeping room was spacious but the furnishings and carpeting were tired. the bathroom seemed updated but the bed was hard and lumpy. the banquet staff tried hard to make things work. but they were wayyy under-resourced. for instance ... the meeting room was long and narrow; it maybe accommodated --- people but we had ---. so people were crammed in. for those --- people the hotel put out one --gallon coffee container [which was apparently all they had and which blew up - times!!] and a large container of iced tea that leaked so much it saturated the table top and flowed onto the carpeting literally. the coffee pot was plugged into a household extension cord ... which they had to stretch across the main entry into the meeting room to reach the nearest outlet. several people tripped on the cord despite our numerous efforts to get it secured to the floor. entrance doors at my end of the room were locked from the outside. if thered been a fire i doubt we could have gotten out of the room quickly and safely. the sound system was an old freestanding speaker system. when the volume was turned up enough that those in the rear could hear the feedback loops with the microphone produced ear-piercing screeches. when we eliminated the feedback the audio couldnt be heard beyond the front third to half of the room. it was a struggle for the entire day. heather who helped with the setup was wonderful -- patient and hard working and good natured. she had to bring - sets of cords before we found one in good enough shape to connect my computer to the amp-speakers so we could run video. in addition the microphones were old and not functioning well. we went through - lav mikes to find one that worked. the ladies room had - stalls ... for over --- women!! i got heather to open a hospitality suite adding - more stalls but it was a significant walk from the meeting room. bottom line? breaks took -- minutes ... in restrooms that smelled. i used the main restroom once ... a leaky sink had poured about half a gallon of water on the floor -- slippery and unsavory to say the least. the highway system around the hotel was under major construction. so we had lots of complaints about people struggling to reach the site and to find their way to-from restaurants for lunch. after the program the meeting coordinator and i had a tough time getting on the interstate because of all the construction. clarion is giving ramada and red lion a run for their money in terms of low-end dirty tacky facilities.',not_happy
id28393,' hyatt at olive - is fairly close to downtown and only two blocks to west lake station. the hotel is also close to i-. when i check-in the front desk did not recognize my gold passport platinum status (might due to system glitch). but thanks to mike who is the receptionist at time he still gave me complimentary internet. the room itself is clean and spacious. note the elevator interior has better reflections than a mirror so it is a bit embarrassing when the elevator is full. in addition i tried the valet parking. the service is fast and friendly but the price is on the high-end. alternate overnight street parking lots are nearby. overall i enjoy my stay at olive -. might try this one again or the hyatt regency across the street when i visit seattle next time!',happy
id28394,' went once again for a relaxing overnight stay with my wife. very nice rooms (better than the four seasons) superb staff and service and a number of little thoughtful touches that make this the best room in town at prices that generally are lower than the four seasons. great bath products. the only place that does not quite measure up as the best in town is lacroix. while it is certainly a nice place to eat it does not compare to the fountain at the four seasons but it is not quite as pricey either. if a fountain level restaurant were in this hotel the place would be packed every night!',happy
id28395,' we stayed - nights thurs-sun oct. ---. we tried to do this extended weekend on the cheap and used priceline. we were disappointed when we found out where wed won but we neednt have been - it was very pleasant. the recent renovations gave us a room that was clean and very attractive. our king bed was very comfortable with - thick pillows - some soft and some firm. upon request and without charge the hotel provided a mini-fridge for my wife is medicines. internet is wireless and free. parking was also free and the yellow route bus which loops around riverwalk king william and hemisfair areas stops across the street and comes by about every -- minutes. there were a few minor quibbles - not enough counter space at the bathroom sink the hotel is shampoo smelled awful (aromatherapy brand) a lightbulb burned out. we didnt use the workout room pool bar or restaurant so i cant comment on them. but our room was quiet very clean had an excellent bed with premium bedding and the room looked quite stylish. and the a-c worked quite well for an exterior wall unit - often these seem to alternate between freezing and off. all in all a very nice stay.',happy
id28396,' i will admit the intersection is a bit dangerous immediately outside the hotel but the hotel is a very short walk to the harvard-cambridge area and probably a --min walk to the central square red line stop. from there you can get anywhere on the t. we actually walked to fenway on a bicycle trail that runs along the river. it was probably about -.- miles but very walkable for someone who is inclined to walk to save money. we took a cab back and it was about $-.',happy
id28397,' i found this hotel by looking through tripadvisor reviews. this was the first time we had visited new york so i wasnt familiar with the areas to stay. we stayed here from july - - -- ----. we were pleasantly surprised by this hotel. the area is quiet and safe for a family - we walked back to the hotel at night several times and never felt unsafe. the location is so close to several subway stations. in fact we never had to take a cab. we purchased - day unlimited subway passes and it was perfect for seeing all that new york has to offer. breakfast was a plus and the staff was very nice. great hotel if you want clean rooms a safe neighborhood and convenient location for a decent price. make sure to use aaa rates as they are cheaper.',happy
id28398,' i was nervous about this hotel after reading some bad reviews but it wasnt nearly as bad as i expected. the room was tiny but that is to be expected in nyc. the bathroom was fine. all in all it was just an average hotel room but we really just needed a cheap place to sleep and this did the job.',happy
id28399,' my friends and i came from all over the united states to spend some quality time together. we thought what could be better than january in san diego? and we were right. crowds were non-existent there was low traffic everywhere we went and there was no standing in line anywhere. coming from the high desert here in ca. i was thirsty for ocean views with lots of sky. i walked barefoot on the cool sand with my cup of coffee from a convenient local stand on the busy boardwalk. i watched the young people surf and had access to plenty of water to get into myself. i enjoyed the large and sunny outdoor wind-protected hot tub and pool every day and night. they are exquisitely designed and maintained considering temperature and cleanliness with the plus of beach access. out-of-this-world fabulous! the same view a few stories higher from our luxurious well attended suite kept the soothing sound of crashing waves in our ears and the sunsets perfectly framed. friendly and helpful staff and management. the blue sea lodge really delivers!',happy
id28400,' right on the river a short distance from michigan ave. great amenities with several restaurants in the hotel.',happy
id28401,' the hotel has a great location. it is within walking distance of many area attractions restaurants and modes of transportation. the room was clean comfortable and spacious with an amazing view of the city and bay. the concierge was especially helpful providing maps directions making dinner reservations and scheduling shuttles. i would definitely stay there again and recommend it highly.',happy
id28402,' we were very impressed with the facilities. we had visited columbus ohio with our grandchildren and with the closed off bedroom from the sitting area we were able to put the children to sleep and sit up and visit. for the price it was great!',happy
id28403,' great location! next to columbus circle central park subway time square and cruise ship terminal. loved our room. it was small but well appointed with dark wood floors flat screen tvs and mirrors to make the rooms look bigger. bathrooms were small but very modern. the hudson is currently under renovation. the facade is covered in scaffolding. when we we there the --th floor was being remodeled. this had little effect on our stay.',happy
id28404,' the hotel is very close to union station it is just --- minutes by walking. hotel is clean the staff is friendly and location is perfect. rooms are big enough but they dont have a good view. bad is very confortable. only think that i dont like at this hotel was bereakfast. bistro cafe-restaurant serves breakfast unfortunately it was expensive and the choices were limited.',happy
id28405,' just a basic hampton inn. fruit on the bar was spoiled and i had to get the manager to change out. beds were not that great. decided not to stay there is but one night. staff was ok but not spectacular.',not_happy
id28406,' i guess im the first reviewer. my husband one-year old and i were walking to our car after dinner on the riverwalk with plans to drive a little further (toward home in dallas) and stay at an inexpensive hotel north of the city. we stopped to chat with the valets outside this new gem who informed us the hotel had been only open a week. the baby was tired we were right there and we thought why not? the gibbs building is a former bank building and i love the way the restoration team kept true to the ambience of the marbled business-like elegant interior. rooms have blonde hardwood floors and if you like your hotel rooms plush and fancy this is not the decor for you. but i loved it: mission-style gorgeous furniture with simple but just right bedding curtain and room fabrics and textures a green velvet-type elegant chair and ottoman flat-screen tv. the hotel does not have cribs (as of right now) but we easily set up our pack-and-play in a corner of the large-ish room. the bathroom was large and reminded me of an old-fashioned gentleman is shop with again simple but elegant mission-style sink and fixtures pretty tiled shower. the pillow-top mattress was fabulous and top of the line. free wi-fi friendly staff and valets. my two main negatives are that cars are parked in a secured lot which upon further questioning meant a gated lot that was open on one side and not manned after midnight. this wouldnt normally be an issue but we had bikes and a bike rack and a carful of vacation stuff we left the bikes in the hotel is storage room and locked up the bike rack inside the car. the other issue is - important for noise-sensitive folks - im sure because of historic building compliance reasons the a-c system is a bit difficult. there were four settings: off low fan medium fan high fan. it was plenty cool but the problem is even on low the fan has a somewhat noisy rattle. now i am sensitive to noise and i actually liked the noise it made it reminded me of the pleasant hum of window units at grandma is house or the lake and made a nice white noise for the baby. but i can see how some would find it really annoying. all in all i would say i hope this new little hotel makes it they deserve to with the exquisite restoration the friendliness and totally non-stuffiness of the staff and the value. and the location cant be beat a block from the alamo and riverwalk and a few blocks from the convention center areas. if you enjoy history or are looking for something with some charm different from your usual marriott or hyatt check this one out.',happy
id28407,' this was a very nice clean affordable hotel room. the location was very convenient for shopping and restaurants.. we were with the location. the staff was very friendly.. however my only complaint was no microwave or fridge.. the coffee maker was in the restroom???? the spa was closed..?? we werent able to get extra towels our last night.. they ran out?? also we were in room --- right behind the elevator.. all we heard was the elevator going up and down our entire stay. a little annoying after awhile. i do not recommend to get those rooms --- --- --- ---.',happy
id28408,' we stayed here because my sister-in-law wanted us to be close to their neighborhood. what a mistake! we had to pay for - nights as they do not accept reservations for a single night even in the off season on the weekends. we wanted to get a decent room as long as we were paying so much and settled on the corner room on the top floor overlooking the ocean. this was supposed to be a very nice suite. our first impression was looking at the view through dirty windows. our second impression was the musty smell (musty is a kind word) in the room. lastly - the room looked to have been furnished in ---- and not updated (or deep cleaned) since. the bathroom was new although very very small. finally as we were leaving about -:-- am the next morning we were confronted with a homeless man sleeping in the lobby. no staff overnight of course so this may be a regular occurance. it was jarring to say the least. we could not get out of there fast enough.',not_happy
id28409,' we were in town from waukegan for the u- concert the rooms and service were definitely superior to hotels ive visited in peoria and the washington dc areas it was just awesome!!!!!',happy
id28410,' i did not know what to expect at this hotel but i was very impressed. we got a great rate $-- i believe on hotwire. the room had apparently just been remodeled and it was excellent. great shower and the decor was very nice. the bed was extremely comfortable. it seems that everyone there had been in training on how to treat their customers nicely. i had the buffet breakfast and it was very good and the wait staff was very attentive and helpful. i especially want to recognize andre for being so helpful. ive stayed at --- chicago hotels and this was my favorite.',happy
id28411,' weve just returned from our trip to ny where we stayed at the novotel. have to say its a pleasant hotel but when we first checked into our rooms we had to ask to move as the one they had put us in was dark dingy and dirty! the room they moved us too was great good size clean and had everything we needed! the location of the hotel is also very good - especially for times square and broadway - and make sure you try and get a room with a view (its well worth it!). its a bit further to the shops and central park but we walked it no problem! the only downside to the hotel is the staff! we didnt find them helpful at all and even at times quite rude! some were okay others didnt want to know and made you feel like you were putting them out! the concierge not so great either made it complete hassle organising a car to the airport so in the end we did it ourselves! room service very very slow - even for a drink! was a bit miffed about having to pay a $- per suitcase when storing baggage after we had checked out - but had no choice! for what you use the hotel for whilst in ny its a good place to stay - would i go back again?.....hmmm maybe if they employed some cheerful and friendly staff yes. didnt by any means spoil our trip though - ny is a fantastic city certainly one not to be missed! must recommend lindy is diner as a good place to eat - just a few blocks away and fab food reasonably priced!',not_happy
id28412,' like most of the kimpton hotels we have stayed at the serrano is an amusingly fanciful place with many special touches. great lobby! the rooms are small but attractively and comfortably appointed bathrooms are very small but the price was so low that even considering any critique seems inappropriate! staff was helpful and the --- wine hour daily was great for a respite with our friends. the neigborhood didnt bother us at all especially with the great breakfast around the corner. also enjoyed breakfast one morning at the hotel with the freshest eggs weve had in a long time!',happy
id28413,' my friend made the reservation after reading reviews from trip advisor. neither of us had stayed here before. garmin took us right to the place easily. the first thing i noticed was this hotel doesnt have a drive up front door for checking in. no problem for us but just an odd enterance. the hotel is clean and neat and desk help are very helpful and pleasant. it is set up for extended stay although we were only there for one night between two fort worth shopping days. convinent to stock yards and down town we drove didnt try to walk or cab it. the one thing lacking in my opinion is there is only one ice machine on the first floor down the end of the hall from the lobby. not convinent from the fourth floor room. the ice maker in the room didnt make enough ice for our brief stay. also they dont have a soda machine either! they do have limited types of soda for sale in the little shop attached to the front desk. nothing caffiene free nor bottle water on the night we stayed here. the room was spacious and very clean- one king bed and a pull out sofa bed desk sink stove topfull sized fridge microwave and dishwasher. we went out to eat that night and slept very well- the room was dark and very quiet! we must have been on the side away from the train tracks because nothing disturbed any of us that night. airconditioner was quiet and effective in cooling us down after a long hot day of shopping! got up a bit late for the breakfast but there was still coffee and muffins bagels etc to grab and go on our way out. there is apparently a pool laundry and work out facilities but we were not on business nor here long enough to partake so i cant speak to these amenities. would stay here again if the opportunity presents itself!',happy
id28414,' i stayed here for my birthday last year and keep looking for a reason to stay again! i live in queens and work in nyc so i decided i would treat myself after a recommendation of gild hall from a friend. after checking the website i called and booked a room for - days with my friends. the staff at the front desk was helpful and super friendly. upon my arrival to our room there was a note from the concierge manager hector wishing me a happy birthday with a little treat for us!! i also work in the service industry and you dont find this level of detail everywhere i must have mentioned it was my birthday on the phone when i was booking.....i had an opportunity to thank him in person when i was checking out. the hotel is interior design is beautiful and welcoming. the rooms were spacious for nyc and the beds were heaven!! i dont normally write reviews but in this case i felt they deserve recognition for they great experience they provided us!!',happy
id28415,' i invited my best girlfriends to dc for a reunion of sorts and we opted to stay at the madison - what a great decision! we asked for adjoining rooms so that wed have the extra space (and extra bathroom) to make our stay all the more enjoyable. the rooms are extremely well-appointed with a luxurious yet warm & comfortable feel. we spent a lot of time lounging in our adjoining rooms (almost felt like a suite) and it was remarkable how comfortable the furniture (couch & armchairs) and beds (mattress pillows & duvet) were - really condusive to the hours we spent sharing stories and getting up after many years away from one another! one night we enjoyed dinner through in room dining and both the food & service were exceptional - this is not your typical room service food that is bland & lukewarm upon arrival. we selected some small plates and entrees as well as the freshly baked cookies - all were fantastic. our server (abdul) only added to the experience - personable professional & a genuine smile. we ordered some lattes the following morning and they did not disappoint - a large cup & saucer presentation served piping hot. there is also a keurig machine in the room (nice high-end touch) and a barista located just off the main lobby who makes some wonderful coffee drinks and muffins. we grabbed drinks one night at the lobby bar and again were not disappointed. great service at the bar which was full at --pm on a saturday night - not normally the case at a hotel bar on a weekend night! there was a large flatscreen tv playing a college football game on and every seat was taken at the bar and in the lounge. we had lunch on the patio (so nice) at the federalist and were introduced to a wonderful local champagne called fizz - great recommendation from our very knowledgable server (dan). i had the she-crab soup and a spinach salad (both delicious) and was impressed that chef stopped by say hello to our table and check that we were enjoying our meals - more restaurants should do this! this hotel definitely knows what they are doing - you wont be disappointed at any turn - great room great food & great service what else matters!',happy
id28416,' if you are looking for granite and chandeliers this isnt the hotel for you. german village inn was half the cost of other chain hotels in the area for the weekend i stayed. hotel room and the hotel itself looks like it was updated recently. nice clean quiet rooms. free plentiful parking. several bars restaurants next door. i will definately consider german village inn again when im looking for a hotel near the downtown columbus area. they do offer breakfast but we left very early.',happy
id28417,' i have stayed several times at the crowne plaza on the nw freeway in houston. i travel on business and this hotel is close to my houston office. everytime i have been in- the front office staff have been knowledgeable courteous and have gone above and beyond. most recently i called in need of a copy of my receipt as i had misplaced mine and needed it for my expense report. mr.marfani was extremely helpful and had emailed my receipt to me within minutes of talking to him. i appreciate his promptness. as busy as we all are time means alot! thanks! kara ezell customer service manager cpi lubrication group',happy
id28418,' a great place to stay very nice staff and great location.',happy
id28419,' what was suppose to be a relaxing get away turned out to be a very stressful event. the first room i checked into had black mold on both vents. the staff did not seemed to be very concerned about it. i was there ---- to ---- the morning of the --th the lobby was flooded and the elevators did not work the lobby was packed and our phone was not working. we had vouchers for breakfast and the restaurant was closed. we paid for a very expensive breakfast at westin next door. no one ever communicated that we were to take our vouchers to the westin for breakfast. i think i would have preferred the hampton inn in boerny over that one. at least it was clean and the beds were amazing!',not_happy
id28420,' there is nothing around this hotel. only the captiol buidling is - blocks away but the hotel is surrounded by the projects! we stayed there with - adults and - kids. there was no where to get a sandwich or cup of coffee and the monuments were too far to walk with the kids. rooms were decent but the pool is nothing to be desired and you have to pay an additional $-- per room per day to use the pool. with - kids all under - --- yrs old we had asked for - cribs when we made our initial reservation - months in advance. it was never indicated that it would even be a problem. we got there an no cribs were available. this is a descent inexpensive hotel if you dont mind walking -- minutes for a cup of coffee or sandwich. i would recommend the grand hyatt near chinatown. a little more expensive but much better location.',not_happy
id28421,' very bad shuttle service. i came for medical conference in the convention centre. first day i waited in the subway( tunnel) and phoned the hotel to pick me up which the did in about -- mins which is very good. the second day i phonrd and the receptionist asked me to wait in the subway for - mins. i waited in the same place (subway ) but the shuttle did not show up and i phoned the hotel again after -- mins of waiting they told me the shuttle had just left the subway!! i am not crazy i am waiting there. they asked me to wait and it sould be coming back in - mins. i waited -- min no show i phoned them again and every time they tell me he is coming in - mins. then they said no go to the subway (fast food ) on the park street . wellthat is not were you picked me up yesterday. howevere i went there and waited for half hour but the shuttle did not show up. at the end i gave up and used a taxi to drive me back to the hotel. i waisted - hours waiting for the shuttle and it did not show up. this hotel is far away from the convention centre and dwntown and the only way to attrack costomers is to have excellent shuttle service. at night it is noisy. i will not come to this place again. i would rather pay extra and go to a place near to the convention centre. i will move tto another hotel as soon as possible',not_happy
id28422,' i stayed one night at the comfort inn during a recent conference. for the price it was definitely worth it. the only issues we had were some noisy neighbors and the room walls seemed to be pretty thin so you could pick out some of the conversation. plus the bed covers seemed a little old (some stains) though the bed itself was very comfortable. otherwise the breakfast was pretty impressive for the hotel price and the staff were very courteous.',not_happy
id28423,' i was recently trying to book - room for - nights. if i do the math that is over $---- i was gladly trying to spend at this hotel. our problem was at the front desk. a young lady named rachel was working. while i stranded there (i went in person to try to make things easier for the staff) i was never able to et my reservation. rachel after asking how she could help answered - yes -!!! phone calls and wouldnt even look at me. i felt very disrespected and the hotel staff should feel the same. they have a nice hotel there in a great location and i have stayed there without any major problems before ( the rooms are loud and you will hear your neighbors). i just couldnt believe how disrespectfully i was treated. i may be done staying there. i live in the island and when family comes i have always put them up there but no more. i literally stood there got -- minutes when my wife and i just walked out. the management should be embarrassed by this complete lack if customer service. i did not feel welcome there at all and will be directing my numerous guests to stay at the peabody. i hope that the management has some explanation it all of this. being a business owner myself i would be furious. as it stands this writer will take my $---- every month elsewhere as long as people are treated this way.',not_happy
id28424,' i stayed at this hotel on the -st of january with my girl. the staff was very nice and helpful. we had a big room smelling good and with a nice view . the bed was absolutely comfortable and we had our best night sleep ever. the bathroom was very clean and spacious enough. the only worry was that the tv in the room next to us was a little loud at night but it went back to normal shortly after. overall we enjoyed our stay there and it was near starbucks and many other cafes and restaurants.',happy
id28425,' i was in town for the first time for a mini-convention organized by my co. most of my co-workers were booked at another hotel. i got lucky and got to say at the conrad. beautiful comfortable friendly professional...attached to the hotel there is the capital grille restaurant (that i did not get to try) and a wine bar called tastings that was phenomenal. my only complaint is that the internet access was not free.',happy
id28426,' my husband and i stayed at the dunhill for - nights midweek in july and i must say it exceeded our expectations! the front desk staff was friendly and check in was seamless. we stayed in the penthouse which was amazing! as soon as we opened the door to the room we realized that this has to be one of the cities hidden gems . i cant imagine that there could be a more romantic room in the city! when you walk in there is a beautiful foyer with an elegant mirrored wall and marble floors a large living room with a built in entertainment center and flat screen tv as well as a fireplace. the master bedroom was very spacious with a flat screen tv and we found the bed to be very comfortable. the master bath had luxury toiletries robes and a jacuzzi tub that was huge and very relaxing. the room itself is a corner unit with - large balconies with patio furniture so you can enjoy the night overlooking the city. we also enjoyed the complimentary sodas and water in the fridge as well as the keurig coffee maker-pods and usa today. we used the ipod docking station and complimentary wi-fi as well. when we arrived on wednesday they had a reception with wine-beer and complimentary hors d oeuvres which was nice. we loved the look and feel of the lobby bar. the bar was busy but the bartender was still very attentive and even recommended some micro brews that were very good. unfortunately we werent able to try the restaurant since we already had plans with friends in the morning. however i love local farm to table restaurants and it was busy which is usually a good indication they serve good food. we didnt use the complimentary shuttle but we thought that was a nice added feature. self parking was $-- which we felt was inline to be in the city and didnt mind paying with everything else we received that was complimentary .youre also so convenient to everything. we enjoyed blue restaurant one evening which was just around the corner from the hotel (try the boar) which is in a separate review. we really enjoyed our stay and will definitely stay here again!',happy
id28427,' went during one of the most demanding times for local hotels the south by southwest conference in austin. despite that the staff was great. when i needed a ride the driver of the van was gracious to take me to the convention center and he picked me up when i got stranded downtown. i also liked that they placed a note reminding all guests about changing their clocks for daylight savings time. nice touch. the breakfast has lots to choose from (cereal oatmeal eggs danish fruit granola and a hot made to order line if you are inclined (and all free). the hour is pleasant if limited but again free. the beds are so comfy...love that. the bathroom had big thirsty towels and clean clean clean. i had a living room area and a separate bedroom so nice layout though i did not stay much since most of the time i was out. close (within blocks) of great restaurants bars music places ice cream stores the texas capitol (which offers free tours) the texas history museum and so much more. you can also go on the bridge at dusk to watch the column of bats fly out kind of amazing. i also appreciate all the plugs where i can charge up my computer and phones and i love free wifi as a hilton honors member. just a great location and a great hotel. bravo embassy!',happy
id28428,' at its best four seasons is the creme de la creme of hotel chains. there are sub-standard four seasons but the one in washington dc is easily one of the best if not the best of the chain. the property is gorgeous (the renovation is completely finished) the rooms are stunning and comfortable. the service is not only at the usual four seasons standard but is absolutely among the best of any hotel in this chain that prides itself on its stellar service. the new restaurant is outstanding. i took my two young children there and they loved every minute of it. the food was inventive but straightforward and they even have an excellent kids menu. we also ordered room service and it was always excellent and arrived promptly. they have an incredible spa and fitness center and a great pool my kids loved. while none of this comes cheap given the quality of the property if you consider how much you get for the buck it is actually an outstanding value.',happy
id28429,' great stay in one of the best locations in manhattan. love the staff. guest rooms have great aveda products and comfortable contemporary feel. best hotel bed that i have slept in quite some time and the entire hotel just gas a great clean and comfortable feel. kudos to management as it is very well run.',happy
id28430,' three sisters vacation to san fran and napa started at the carlton. from the moment we arrived the staff treated us as friends. they are warm funny and very helpful. the wine reception was such a nice touch to the evening. the rooms were clean but we were on the street side so a little noisy. location is perfect; we could easily walk to the shops at union station in about -- minutes. food at the restaurant was amazing! great place to stay!',happy
id28431,' the rooms were a little bit old but very clean. the only room i could book for my daughter son and myself were - double beds. i think double beds were an exaggeration and could have been mistaken for bigger twin beds. they were soft and very comfortable. however it is not fit for - adults to sleep in. the bar-restaurant was nice and i really enjoyed the outside patio. the staff were very eager to accommodate. oh and if you want to sleep late the darkening drapes were so good.',happy
id28432,' i was visiting sf for the second time. i therefore got the bart from the airport which stops right by the hotel. the rooms are ok - could do with a lick of paint to brighten up - not dirty just dreary. recognise platinum priority club status with good views of bay from top floor room and free breakfast. internet connectivity provided free and good speed and connectivity. can get the f line to the main attractions but does take a little time so would not reccomend for a first time visitor. whilst other reviews say the homelessness is the same as other cities - it is particularly prevalent around the civic centre and i would not reccomend walkng anywhere in the area - take the excellent public transport. because of jet lag back at the hotel before dark but would not want to be out alone after dark.',happy
id28433,' ..not the best hotel ive ever stayed in. i booked in here because of it is closeness to the st james theatre and the location was excellent with times sq being just a few minutes walk away along w --th the subway nearby and penn station being within walking distance. i was expecting quite a new hotel but my room on the -th floor was looking tired. the pillows on the bed were more like cushions so werent that comfortable to sleep on. the room needed heating during the night but the air con unit was noisy and woke me whenever it clicked into action. the lift was incredibly slow and quite often in a morning the breakfast area was too busy to sit and eat so id get food and take it to my room but on each occasion the lift was filled by the room cleaners and their trollies and id have to wait until theyd gone up to whichever floor they were going to (they usually started on the -th) and then wait for the lift to return to the lobby by which time anything hot - eg toast eggs bacon - had cooled considerably. the hotel claims to have coffee available -- hours a day but this was rarely the case and if it was available at night then it was usually cold. also i have short blonde hair and i didnt like finding long dark hairs in the sink and bath after theyd been cleaned.',not_happy
id28434,' traveled to san diego and stayed here for leisure. did not appreciate the $---day parking charge on top of already renting a car. seems that they could be a little more lenient with this. staff was fake friendly trying to put on a smile as hard as they could but just came off as stern and rude. we checked out a day earlier and went to the courtyard liberty station closer to the airport which was a huge difference in service.',not_happy
id28435,' stayed at the historic menger hotel in june ---- we have been to san antonio many times and wanted something different. so much history and ambiance. a outdoor pool with lovely gardens surround the hotel lobby. located right across from the alamo. downstairs is a pub not to be missed. we felt that we were transported in time. the hotel room was adequate and clean; however we probably had one of the lower priced rooms.',happy
id28436,' the hotel was very beautiful and yes the restaurant staff was great but i agree the front desk staff needs a lot of work. i was given a price (as a walk up) of $---.-- for a room with - queen beds plus $--.-- for parking ( why? where are you going to put your car if not in the hotel garage?) + $-.-- resort fee + $-.-- for some other stupid fee and at time of check it jumped up to $---.-- + all the other fees. they said the night auditor found a mistake and corrected with never saying a word to me about. you sign for an agreed rate at time of check in you should pay the same rate at check out!!!!! the staff and gm are very rude. the gm laughed that i was complaining over $--.-- a night difference. they can blow their hotel out of their fanny for all i care. i will stay in a fleabag hotel before i will stay there again!!!',not_happy
id28437,' i travel to this area a few times a year and usually stay at this hotel not only for the convenient location to my place of business and good restaurants-bars but also for the service that i receive when i stay. this last week is visit was no exception. the wait and bar staff were friendly and helpful as usual. the front desk staff were accomodating as usual but one person went above and beyond. cody at the front desk was great. he made me feel welcome acknowledged the company that i worked for and went out of his way to make sure my stay was comfortable. there are a couple other hotels in the immediate area both of which are larger and have a few more amenities. ive stayed at each of those hotels but neither one provides the environment of the hilton garden inn.',happy
id28438,' overlooking central park with closets and chests of drawers a large bath and shower gigantic room with couch and easy chair in the middle of the action for no more than all the fanciest of the fanciest....and a lot more value! back in a flash!',happy
id28439,' i read all of the reviews before booking this hotel however it was a cheapest and had a great location and i was really just looking for a place to sleep. the room itself wasnt terrible- clean bathroom organized a bit oddly but it was functional. however the problem came around midnight when someone started screaming or crying until about - am. it was loudest when it started because the window was open (lack of individual room temp. control) but even with the window open the noise still came in.',not_happy
id28440,' this hotel from the moment we checked in we had friendly staff that were very accomodating and gave us tips about the city. when we got to the room we were impressed a very modern room with a good view. the hotel is so unique!!! you feel as if you are totally in a fun space. the breakfast is good way to start the day. cant complian complimentary breakfast. tip arrive early to get a table. later in the morning it can get a bit packed. the location is so great steps away from michigan avenue tons of great shopping restaurants uno is for the deep dish pizza (every time we walked by there was a long line). we walked everywhere from this hotel. chicago is such a great city to explore via foot. i would definitely recommend this hotel. one night we even had loud neighbours that woke us up at the middle of the night. we called the front desk once and they came up a spoke to the loud guests. they continued to be loud and the first desk came up again and finally the noise went away. overall a great stay!!',happy
id28441,' well it wont be winning any major awards but i was very satisfied with my room. the rate on the internet was lower than the rate at the hotel (which we wanted to check out first as not all the reviews were glowing) and although the hotel wouldnt give it to us for less they were more than for me to go onto the internet (using the hotels free wi-fi) in the lobby and book it online. in a matter of minutes the room was booked and the hotel checked us in (even though the booking wasnt showing yet on their system). they moved us from a noisy street side room (not recommended) to a nice quiet room which turned out to be nicer. the king side bed was massive and comfortable and the shower was hot. it is not the hyatt (the other option as the conference i was attending was located there) but it wasnt $--- a night either! for less than half the price we got a good deal free parking and comfort. recommended',happy
id28442,' arrived in new york city and stayed at the world center hotel located right next to the --- memorial. amazing sights from the -th floor looking across some magnificent old tall buildings of the --s and --s . the view from the --th floor where we had our breakfast every morning was incredible. looking down at the --- memorial and so close .we appreciated the complimentary tickets for the --- memorial given by the hotel..excellent and comfortable stay and service with a smile was as well.very affordable for a hotel in the financial district.believe it or not -- minutes walk to wall street and the same to battery park where you can see the statue of liberty. a hop step and a jump and arrive at the subway. go uptown and see this great city.we had - great days and not enough to enjoy. be back again. all the way from australia.',happy
id28443,' we had a -- hour layover coming in from punta cana to charolette to sacramento cali. and we needed a quick easy access hotel from airport that offered free shuttle to airport and this was a great place. when you head out of luggage claim go to d section and wait for hyatt van they run every half hour but we called since we got in at -:--pm when next shuttle was coming and they sent it over right away to pick us up. it was very convenient and easy. check in was quick and friendly. our room was huge and beds comfortable especially coming from a bed we had been on for a week that was like laying on bricks...lol we were actually sad it was only a - hour stay. there is a great soul food restaraunt in parking lot if you are hungry but they also have food in hotel. would definetly stay again if we have another long lay over.',happy
id28444,' you know the feeling when you first unlock your hotel bedroom and expect to see something great? well that feeling never came. upon arrival at check-in we were upgraded to a newer room. we had expected one of the new rooms but believe it or not they have a room between the old and the new which feature the old bedroom with a new bathroom. the rooms are very old with loud air conditioning- dont expect to stay sleeping with it runnin quietly! from what id heard of nyc the people were great. sadly the staff at this hotel were a complete let-down. we asked to print broadway theatre tickets (we booked them before we arrived in nyc but thought we could print at the hotel) and this was nothing but trouble. my main problem with this hotel is the wi-fi. the hotel charges very expensive rates so we found ourself visiting the marriott courtyard around the corner (which isnt much more expensive) to use their free wi-fi! overall this is a decent hotel if youre expecting nothing but unfortunately we had reasonably high expectations after looking at the website. if i were to visit again i reckon id just spent an extra £--- or so and get a more decent hotel.',not_happy
id28445,' interesting how people talk about this hotel as having charm when nothing could be further from the truth. i got there and was like wtf. the lobby was very nice but when i arrived in the room that was a completely different scenario. it looked like it hadnt been updated since the ---- is (when it was built) and the rust on the bathroom light fixtures proved it. it is old rundown and dilapidated. i immediately complained because hotwire rated this as a four star. the hotel concierge told me know this is maybe a three star. i could agree with that but -.- would be more accuarate. no modern ammentity is and the hotel was never renovated. sad cause this could actually be a nice place. i felt like i was staying at a downtown homeless shelter. it was really bad and i called hotwire. they said they would refund my money but it was too late everything else was superhigh and pricey. i was upset.',not_happy
id28446,' stayed for a wedding around baltimore in may. did a lot of research ahead of time and decided on henderson is wharf. really enjoyed our stay. one of the best continental breakfasts i have ever had at a hotel. if you prefer not to dine in common areas their are trays to bring back to your room (nice touch for those non morning people like me). they also provide you with a complementary bottle if wine at check in too. rooms and hotel were nicely kept. the room reminds you of an open industrial loft sans high ceiling. when unpacking i thought i saw something under the bed what i found was a card from the staff saying thank you for looking under here yup we clean here too! lol in all my years if traveling! they will definitely get another visit from this clean freak. lol. other pluses good location safe and close on site parking. minuses bathroom was starting to show some wear and was a little small(room was big) and the overall cost seemed a bit high. however would go back in a heart beat if back in town.',happy
id28447,' i am in the middle of my stay and i am not impressed yet. the lobby and atrium is hot the desk gave a song and dance of how texas heat and glass windows. i said gaylord texan has no problem and neither does the world trade center half a block away. room has to be set on -- lowest setting to be cool enough to breathe. tex mex buffet sucked last. ight breakast for $-- buffet consisted of a quarter piece of a waffle fruit and scrambled eggs. i am going back to the holiday inn they have fantastic food at reasonable price. i am sitting in the media bar- restaurant and almost ---% of ppl are eating sandwiches because of these prices for what you get i had a caesar salad for $-- and - glasses of chardonnay for $--. i might be more amp to stay here again if they had wifi in rooms and if it was cooler. i can handle the prices if service is astounding.',not_happy
id28448,' stayed here july -- and -- with my wife and children. it was nice and the room was nice and clean with a balcony overlooking riverwalk mini fridge and coffee maker. tv was flat-screen and love seat had fold out bed as well. nice bistro-bar in hotel and direct riverwalk access. we checked out and they allowed us to leave our cars and luggage there in lockup for an additional - hours while we took our kids on the riverwalk barge tour and ate. very nice staff and helpful with all our needs.',happy
id28449,' room was clean i enjoyed the bathtub. wished there was a hot tub with the pool. my only complaint was that the wheel on my business chair was broken. the staff was friendly. i liked the layout of the lobby and the breakfast area. the eggs bacon and sausage with gravy was good. there are several places to eat within walking distance.',not_happy
id28450,' the lobby is amazing such a beautiful place. check in was wonderful the young lady was so helpful and kind. the only issue i had was i get there early and they took my luggage until my room was ready. they did text me in a prompt manner that my room was all set i had to head to a business meeting so i went over to the bell man and asked if they could just put the bags in my room i had to leave. the bellman told he he could not put the bags in my room i needed to do it. i did and was a couple of minutes late to my meeting. world class service would have probably taken care of that for me. i know i have recieved better service from many of the hiltons i have stayed at. i am a gold memeber of their honors plan and an owner at hgvc so i should have gotten free internet as they brought up on check in nope had to call them to tell them to take it off my bill. small thing maybe but if you sell yourself as the best you should be the best.',happy
id28451,' we came from dry hot santa fe nm to find dana on mission bay to be a lovely oasis. the staff was friendly and helpful. the gift shop had some unique gifts for friends and the food was terrific at the blue pearl. sleep cameeasy while you listened to the seagulls.the price was amazingly afforadable . i highly recommend this place!',happy
id28452,' we got a huge corner room. we really liked the room very spacious. we also enjoyed the free breakfast it was awesome. omelets were amazing and they had a free hour. the only thing that i did not like is that they charge you for internet usage. we went back to dallas and didnt stay here because of that. for our purposes it was in a great location. a couple of miles west of northwest highway and really close to love field.',happy
id28453,' every year for the past - years my husband and i have traveled to denver and most years have stayed at the brown palace. it is one of my favorite things about denver. service is exemplary and accommodations simply beautiful. this year i visited the spa for the first time (after many attempts). i had the most lovely experience with shai who made my skin glow and gave me the relaxation i was yearning for. her expert advice on care and products for my skin was right on target and exactly what i needed. thank you shai...i will be back! next time i will definitely make appointments for some further services and bring my husband with me. thank you brown palace!',happy
id28454,' we took an overnight stay there this week and well we were not impressed. we arrived and the staff was very courteous and helpful. we went to our room and well not very happy. the room was a double and we were three and barely fit. the door ways were as wide as my shoulders and at my height. i am --- and well try getting into the bathrooms even smaller. well the riverwalk view was amazing i saw a piece of it and alot of a radio tower. do not take them up on walking the river walk to go eat. everything was far away to really enjoy a nice meal. than we went to sleep and the mattresses were so uncomfortable and small. they added foam padding to save on buying better quality mattresses. also they are double beds so two people barely fit. no upgrade available that night. so all in all it is an old hotel that is far away from everything. spend the money to stay at another closer to everything . sorry i stayed at this one. would not recommend. almost forgot take a bottle of water (brush teeth and to take a shower) because we were on the eight floor and very little water pressure.',not_happy
id28455,' big marble lobby. undistinguished rooms looking out at air conditioning vents or another building. food is very expensive and not particularly tasty. the top sirloin was $-- and kinda tough. parking was expensive. i had the $-- breakfast buffet which included canned peaches. no cola drinks in the gift shop. the floor machines have the monopoly and often dont work. the air conditioning has a motion sensor that was going off the minute i stopped moving. if i moved my hand it went back on. very annoying.',not_happy
id28456,' the hotel is in a terrific location - right on powell street at union square. the cable car runs straight past the door. the rooms are small but perfectly functional and have everything you need. theyre clean and have great pillows!! the staff are more than to help with anything you may require.',happy
id28457,' #name?',not_happy
id28458,' the hotel is near denver airport surrounded by vacant land most hotels were in a group this one is by itself it is fine for an airport stay (not for a vacation). we did not have any problems with the airport shuttle. the breakfast was sumptious and should satisfy almost anyone. the wash basin in the room was cracked and the desk person was indifferent to questions we had when we checked in he ignored us and tried to take booking from a customer whose phone was marginal. if you dont want help with anything are not fussy about details and just want to stay near the airport overnight this is good choice.',not_happy
id28459,' i think that says it all! but a few more details--our suite was spacious and luxuriously appointed. it was so new that the bedside lamps were not even plugged in yet. the check-in staff was friendly and thus learned that we were celebrating a special event. they surprised us later with a plate of giant strawberries with warm chocolate sauce for dipping! fortunately we also thought the gym was terrific. all the equipment is new and the views from the --th floor give you something to watch while on the treadmill. the room-service breakfast (oatmeal with banana brulee) was one of my favorite breakfasts ever.',happy
id28460,' stayed at this hotel in june for - nights. desk staff were great room was small but clean but wow the bathroom was outstanding - large walk-in double shower - really modern. turndown service each night was a great service including the chocolate! location is one of the best features of this hotel - just around the corner from the empire state. take a right out of the hotel and then -st right - great deli for breakfast about ---yds on the right - service here was excellent.',happy
id28461,' i recently had to stay in sf in business for a few days and had been referred to the hotel rex by a limo driver while visiting sf on a previous trip. i checked out the web site and especially liked his comments that it was a quiet hotel.upon stepping into the lobby i immediately felt as if i was in europe. the decor is tastefully done and the rooms very comfortable especially the bed.i would definately stay there again and would recommend it to all of my friends and co-workers.',happy
id28462,' we (four of us) stayed in a one-bedroom suite - room --- that faced the marina and partially the property next door (humphrey is half moon). the room was more than spacious and very clean. bed in bedroom was comfortable and they gave us lots of pillows which i really appreciated. the pull-out mattress has seen better days but my --year-old twins didnt seem to notice. the included buffet breakfast was very good and the waitstaff was always professional quick and courteous. the little outdoor pool and outdoor hot tub were perfect for hanging out after a day of touring and it was additionally nice that you could get drinks from the bar and bring them out to the pool. the bar food was marginal - standard hotel bar stuff - we did it one night and never did it again. but the bartenders were great! we really enjoyed the marina view from our room (which we requested) but others may prefer the bay view (you look over a parking lot a road and then the harbor-san diego skyline). one heads up: next door - humphrey is half moon is a hotel (not as nice as bay club by the way my husband has stayed there) and outdoor concert venue. depending on which end of the building you stay on you can hear (and even see) the performers from your balcony - so dont expect quiet before --pm. on the flip side - you can get a free concert! we enjoyed crosby still and nash and the indigo girls during our visit. we would definitely stay here again.',happy
id28463,' hotel was clean and reasonably priced. great view from our -th floor room of delaware river and benjamin franklin bridge. excellent hotel shuttle service to downtown philadelphia. however the staff were generally unhelpful and the breakfast arrangements were shambling - -- seats for c. --- guests. recommended but eat breakfast somewhere else.',not_happy
id28464,' our recent night at the arena hotel was our -nd or -rd stay at this hotel. we think it is a great place to stay when attending events at hp pavilion. our weeknight internet rate was $--.--. we ate dinner at a nearby pasta pomodoro restaurant but ate breakfast at the hotel. the scrambled eggs were excellent the potatos werent good. they had biscuits & gravy (which we didnt have) & the usual extended continental breakfast choices.',happy
id28465,' my family and i were travelling through ohio and booked a last minute stay at this property which was conveniently located right off the highway. i cannot say much about the area except that there was a movie theater complex nearby. it was just a one night stay and we didnt try any of the restaurants or facilities available at the hotel but we were extremely pleased with the accomodation. the suite was immaculate and the sleeping area was separated from the living room. it wasnt a very big but everything was spotless and seemed to be quite new. the bed was comfortable and the sheets white and crisp. i would like to underline this aspect..the room was sparky clean. high speed internet was available in the room for a fee and we didnt use it. the check in process was quick and the staff seemed welcoming and professional. i remember to have been warmly greeted by a housecleaning lady both in the aisle and at the restroom in the lobby. in one occasion i was even asked if i was having a good stay at the hotel. the lobby is nice. it is not very big but looks elegant. the hotel has a big parking lot right in front. honestly i do not recall if it was free. during that trip we stayed in several different hotels and i am not sure about that particular aspect at the sheraton suites in columbus. i would definitely recommend this hotel for business travellers. for people wanting to spend a few days vacationing in columbus i would look for something closer to downtown unless you have a car.',happy
id28466,' i usually read reviews before staying at a hotel and probably would not have stayed here after reading them except that my boyfriend is the one that booked it. i was driving in to visit him and was quite nervous about driving into baltimore alone (just with trusty gps) but i pulled off of i-- and into the hotel parking lot and it was well-lit had a mcdonald is on the other side and a t and a across the road. i walked into a beautiful lobby (without being scared) and went to our room which was also beautiful. the bathroom was amazingly clean as well as the room. we had a tv-computer set-up fridge microwave king bed couch coffee table etc. it was on the top floor and an executive room. i saw no bugs or remnants of bugs. as for the neighborhood we walked to a local bar around the corner and behind the hotel (used the gps to find it) and it had inexpensive drinks and a nice local bar atmosphere with friendly staff (angle bar i think?). he ate breakfast i slept through it so i dont know what it was like. overall a good hotel choice for us.',happy
id28467,' attractive hotel with spacious clean and comfortable rooms. the service and attentivenes of the staff was exceptional considering there was large group of youth sport teams checking in the hotel when we were.',not_happy
id28468,' my wife and i with our - children (-- -- & -- years old) recently traveled to la from the uk we drove down from anahiem to sea world with a view to stay for - days and to find a hotel when we arrived. we called into a few places to ask about availability and prices and although we got some good rates given to us it was by far the best looking cleanest and most friendly hotel that we saw. the continental breakfast was good enough to fill the kids up as well as my wife and i. the tv in the room was the biggest i had ever seen which pleased the children the pool and hot tub was perfect after a long day in sea world too.',happy
id28469,' i booked my room through priceline and got a great rate but the hotel was billed as at -.- star. im not sure id give it that extra half. the lobby is gorgeous and it puts on a very pretty face. unfortunately if you scratch a little below the surface you find some not so great things. overall this was a good hotel but my expectations at the time of booking were not met. i had requested a king room when booking and even checked in the day before to confirm and ask for early check in at noon. when i arrived i was told that i was booked into a - queen room and that they didnt have a king room clean. i asked how long it would be and that woman at the desk said it should be just a while longer..after noon. i had -- minutes so i asked her if i could wait in the bar and have a drink then check in at noon. she said yes. but i sat in the bar for a full -- minutes before realizing that it was not open-not staffed and that was not going to change at that hour in the day. it would have been great to be told. i checked back in at --:-- to learn that there was still not at king room available. tired and wanting to just have a place to relax i took the - queen room. it was clean and had everything you could want but was dark and felt small and overcrowded. the paint was chipping on my bathroom door and the toilet paper holder was loose in the wall. there was a lovely cabinet in the vanity room for me to hand my clothes but the space was not large enough to accommodate myself the cabinet and my suitcase all at one time. the service was spotty. my room was cleaned daily and my used towels taken away..but no new towels were left. i was there for - days and my towels were never replenished. the pool was completely in the shade ---- so really wasnt of any use at all. the elevators were so obviously old that i was a little scared every time i stepped into one. the walls were thin and i was woken every morning by other guests in the hall leaving for daily activities. i just felt that the hotel misrepresented itself and had i had realistic expectations i would not have been so disappointed. it was just very much an old hotel with a little spit polish. the saving grace to this trip was the evening navigator (renaissance concierge) whose name was ivy. he was fantastic!!!! he found me a great trip to the grand canyon calling two companies to find me space. he advised me on how to get out to scottsdale the following day for a giants spring training game and when i could not reach my cab to return he called around to find me a taxi at an affordable rate to get back. not an easy task on st. patrick is day! i cannot say enough good things about him. i wish i could review him and give him - stars.',not_happy
id28470,' the ritz is expensive no doubt about it. i was there leading a conference in september. one morning i stepped out to see if the conference trolley was waiting. a staff member (tall male dark hair good-looking) asked if i was with the conference; then added that if i was with the conference the trolley will be here soon. so i said i will go buy a bagel & be right back. both bagel places next to the hotel were sold out so i bought a croissant. i encountered the same staff member on my way in & lamented that i could not find a bagel. - minutes later he asks me how i woud like my bagel cooked - no charge. now that is service. pros - perfect location (next to city hall) offered champagne when we checked in (kids got apple cider). room was a nice size for a city hotel with - double beds. bathroom was beautiful with a shower & tub. the only problem as with all hotels you can hear people in the halls. great restaurants within walking distance. breakfast was very tasty (salmon benedict) but very expensive. hotel lobby is stunning & the open bar-lounge area is a great place to meet people. staff are super friendly. cons - price. not sure we could afford to stay here if it were not for the conference. if you want to indulge a little then its a great hotel. parking is valet (expensive) & not near the hotel. overall - great experience.',happy
id28471,' i stayed at this hotel the first week in december and loved it. although i must agree that the hotel room was small it was more than sufficient in meeting our needs. it was most definately the most funkiest hotel weve ever stayed in too!! we found the staff to be extremely helpful especially the concierge. the could not do enough to help us with our sight-seeing expeditions. it it a little way out of town so the only way to get around is by the subway or cab but it is a ----min walk to the ferry to take you to see the statue of liberty and also we had a grand view of wtc. my overall opinion is very positive but i would prefer to stay a little more mid-town next time we visit ny.',happy
id28472,' le meridien in san francisco is a great place to stay. the rooms in the hotel are fantastic. my girlfriend and i especially enjoyed the comfortable beds. the service at check-in and the conceriege were top notch recommending some great restaurants and even providing personal contact with some of the nearby restaurant owners. the hotel is located within a few blocks of the ferry builiding which is a great place to spend the day or just to grab breakfast. the location is also within walking distance of union square and chinatown. the hotel also has a complimentary car for guest use with prior reservation. this is a great program to shuttle to and from dinner if the car is available. from the rooms to the location le meridien is a great place to stay in a great city.',happy
id28473,' i apologize for the length of this review but there is a lot that needs to be covered! if you are thinking of this establishment it is imperative that you read! i checked into this studio - on --------- as we had to evacuate for hurricane ike. i felt it would be nice as it has a small kitchenette to include a full fridge microwave stove top complete with dishes and utensils. i traveled with - dogs - turtles and - kid! the property is pet friendy so that was an added bonus. all we wanted to do was get settled in take showers get some food and watch the news. the rooms are very very small and outdated horribly. the pillows were as lumpy as mashed potatoes the blankets had wear holes and the sheets were very thin and musty smelling. the website pictures of this particular property were nothing like they were in real life. there were at least - cars that were being worked on in the driveway around our room despite there being a rule against that. the people working on these cars of course had to do it after a case of beer and at -am. we get settled and order a pizza. we are watching the news getting caught up with the storm and all of a sudden i see a cockroach running across my bed!! i tracked him down and killed him but that was by far the last one of the night. needless to say i hunted and killed cockroaches most of the night. i called the front desk around -am to come and spray. my daughter was waking up screaming with them on her face and the dogs were chasing them around the room. the night attendant explained to me that both rooms either side of me had just had people in them who left them a mess and that has to be where they are coming from. i didnt really sleep that night and as soon as -am rolled around i called the front desk to move rooms. i was told that they were completely booked and i informed them that i would be leaving and would be down to get my money asap. magically they had a no-show within about - minutes and said they could move us. we switch to a downstairs room that was better. i was told that they had never had any complaints of roaches in that room so we should be ok. the pillows blankets and sheets were all the same shape as before but the layout of the room was different and seemed a bit more roomy. we unpack the dogs food turtles and kid again and get settled in. i go to make something to eat and discover pots and pans that had been burned and never cleaned and a saucepan with dried food in it! i was greeted with eyerolls and sighs everytime i went to the front desk for new anything including the cockroach complaints. i also discovered that being downstairs wasnt as good as previously thought. the storm hit even that far inland and during the storm the room started to get flooded. i had to put a towel under the door to help keep some water out and also in the window seals. there was water coming in the ac unit and nothing i could do about that. the door would shake and rattle horribly at any gusty winds. again with no sleep the next morning almost the entire floor was soggy. we had no power and nobody was in the office of course. we had a letter stating that the office would be open at noon on saturday until -. the office had - generators to use. i only know this because i was in the office when they were being unloaded and heard that they were for the office. we go down to the office around -pm to check out as i have found something else. we are greeted with a note saying the office is closed and to call a number. we called the number and in about -- minutes out stumbles a girl in rollers and a robe from the office. by this time she was not only greeted by me but about a dozen other patrons of the hotel who were as angry as i. i explain our situation and state that we are checking out and would like the next - nights refunded. i was rudely told that she couldnt do that and i would have to wait for the office. we still had a few things to get out of the room so she instructs to come back before we leave call the number again and give her our keys. we went back no more than -- minutes later and she would not answer her phone in -- minutes of trying. this number was listed as an emergency number to call. we leave with our keys and go to the new motel. i called that emergency number all day and could not get through to her and i sure wasnt leaving the keys without my refund. we had to go back sunday and return the keys. i explained to the girl at the desk (same one as before) that we didnt stay in the room the previous night she wouldnt answer her phone for me to tell her and i could show her my receipt from the other motel and i wanted a refund of saturday sunday and monday nights. she explained to me that the only way she could do that was to use petty cash and she had to call the supervisor for that to happen. i told her that i would wait. i did and walked out with all - nights refunded to me. now i understand that this was during a hurricane so things were screwed up all around but the basic things you look for and expect with any establishment were missing. i was thankful to have a place to go in the storm even though it was roach infested and flooded but never again evacuating or not will i lay my head at a studio -.',not_happy
id28474,' we have stayed at this days inn several times before and have recommended it to others without a second thought. everyone is pleased with the service and the hotel itself. this time we were lucky to get the last double double room (---) available but it sure was an odd configuration. odd or not the service was very good the location perfect and the beds are very comfortable. what more could we ask?',happy
id28475,' upon check-in i nicely asked for one of the larger rooms--although i preferred a king it helped to be flexible about # of beds and smoking vs. non-smoking. i was given a spacious non-smoking room with - doubles and a comfortable chair with ottoman. although it is time to spruce up the furnishings nothing was in bad shape and the decor was soothing and comfortable if not stylish. the bathroom was small and lacked counter space but was adequate. nice quiet climate control. down side is that room (on -th floor) stared directly into a brick wall so there was no natural light to speak of. most rooms here do not have a view. lobby is gorgeous--i sat in it and read the paper just to enjoy the surroundings and classical music playing. location is very convenient and there are many dining options and convenience drug and dept stores nearby. trader vics restaurant on the lower level is very nice--check it out. requests were handled promptly and staff is mostly pleasant and accomodating. $-.-- for local calls up to an hour-----# calls free for first hour. annoying -- am checkout time (only cheap motels have -- am checkout) but they will automatically give you until noon for free if you call the front desk and ask. the only reason id be leery about staying here again is because i might wind up with one of the very small rooms mentioned by other reviewers--they wont guarantee a room type if you book with expedia priceline etc. if i had received one of those rooms i might not have enjoyed my stay as much.',not_happy
id28476,' this was our second time at the bryant park hotel we loved it two years ago and it lived up to our memories of it this time too. the interior design is very hip unexpectedly so given that is is located in the historic radiator building. the bedrooms are large airy and have great views the beds are big and comfortable the bathroom is large with a great shower the interior design is elegant and contemporary. the staff are friendly and professional and the restaurant for dinner is pleasant (although one quibble is that the food is overpriced for what it is there is better quality-value to be had in many other places in new york). the hotel lobby is very small really just a check in area and the lifts. the location of the hotel is perfect very central but quiet - bryant park is a gem and it is a short walk to many of manhattan is main sights as well as key shopping streets. i would stay here again next time im in new york it is really excellent.',happy
id28477,' i am a loyal marriott client and i cannot say enough about how nice the stay last week was. the valet service the front desk expedient service with a smile. the rooms that overlook the padres and the bay were incredible. the room itself lacks for nothing! the beds are extremely comfortable the bathrooms large and well-equipped. the air conditioner is a wall unit and is very quiet. you can actually open the windows a crack if you need ambient noise because the rooms are so quiet. we ordered breakfast from room service the night before and it was brought up on time with a nice presentation and was very good. i will definitely be staying at this hotel again the price location service and amenities cannot be beat. walking distance to many nightclubs and restaurants make it appealing to adults.',happy
id28478,' i got told about the rooftop bar by a traveling friend of mine. now the view is of downtown high rise area so not that amazing. but there is a pool and water bed area. the water beds are in cute little cocoons. the drinks were nice and the music both times was good. nice chilled atmosphere. note to get there we did feel like we were seeking in due to having to take one elevator and then the stairs up. which for us made it even better :)',happy
id28479,' i have stayed here once or twice and can say its always consistently pretty good however way too expensive for what it is. marriott is pretty standard and so is this. if you are looking to hold a conference here outside of airport security this would be the place to do it. it is great that it is attached to the airport directly however driving in might be a little confusing for some because many people assume that you cannot walk there from the terminals. i got trapped at phl during a horrible snow storm and the staff went above and beyond to make my stay as pleasant as possible while stuck there. however the room rate was well over $---. so i guess they had reason to be nice! i think this is the best airport hotel at phl by far.',happy
id28480,' i did experience v-e-r-y slow internet in the evening but it was quite zippy in the morning. according to the front desk the entire hampton inn system is switching over to a new provider so by the time you read this review the comments concerning slow connectivity might be a thing of the past. the hotel was generally up to hampton inn standards. the breakfast selection was good the bed comfortable etc. in response to comments concerning the noise levels due the proximity of the airport i witnessed my first hampton inn stay with complementary earplugs along with all of the other goodies in the toilet! in fact the noise the one night we stayed didnt bother us. my wife is a light sleeper and wasnt woken up once by jet noise but perhaps we were just lucky. one minor inconvenience is that you do need to call for your pick up but this is partially due to the layout of the airport with - terminals. the hampton vans make rounds every -- minutes during the day but since i saw two vehicles in the parking lot perhaps the frequency is higher at peak periods. the driver does call in to see if any other requests have come in so you might not have to wait long. there is a jack in the box just next door to the hotel if you need to pick up a quick snack as well as a shell station one more building down with a convenience store that has a wide selection of products. i even managed to pick up a contact lense case there just like the one that i forgot to bring along.',happy
id28481,' booked online at last minute and got a good rate on airfare-hotel package. girls trip to chicago to do a little shopping. stayed in historic part of hotel since other trip advisors recommended this part since it was newly renovated. loved hotel. very nice. asked for refrigerator and delivered promptly. walked to grocery down street (dominick is) and bought cheese crackers and wine to snack on. grocery is delightful. hotel w-in walking distance of navy pier the mile wacker street etc. couldnt be better location. starbucks attached to hotel. cant wait to go back! pool area absolutely gorgeous.',happy
id28482,' do not let the low rate and promise of the tempurpedic bed fool you. this hotel is no bargain. shabby chic is one thing this establishment is a dive. the employees were rude and non responsive and the rooms were filthy and cockroach infested. in some cases this hotel reminded me of a bad horror movie. the room across from mine on the -th floor had its door foamed shut. i shudder to think what was in there!! the heater-air-conditioning unit self destructed the first night in a cloud of smoke and was still not working when i left. do yourself a favor avoid this hell hole at all costs. the inexpensive room rate and decent location are not worth it.',not_happy
id28483,' the room was really great breakfast is excelent! kind staff like always! and it is near the white house! there is no reason why you should pay more to stay at other hotel...',happy
id28484,' this hotel delivered exactly what i expect from a courtyard. nice workout room very clean and a large outside area. everything was good down to the arrival gift (a few chocolates) in the room for being a platinum member. if a runner ample safe streets and sidewalks in the area to get in a nice run. will put this property on my list when in the area again.',happy
id28485,' i have traveled millions of miles and have stayed in thousands of hotels and this is the first time that i have ever been compelled to write an on line review. from the minute we approached the front door through checking in asking for help and directions ordering drinks or food and upon leaving the staff were all extremely friendly helpful and competent. the rooms are clean and large. the cafe alone the river walk is relaxing pleasant and offers superbly friendly service. there is nothing that i can say about our experience that was negative.',happy
id28486,' we stayed at the palace for the first time over the christmas holiday and were broadly speaking very impressed. overall this is a lovely hotel and the service excellent. the public spaces are elegant and the location superb (just next to st patrick is cathedral and very close to saks). our trip was not without incident as nyc had a huge amount of snow over the christmas period. consequently our flight down to grand cayman was cancelled and we had to stay another night. the hotel front desk dealt with this very well and with minimal fuss simply extending our stay at the same rate we had paid for the previous three nights. this was impressive given that we cant have been the only ones in this predicament and the hotel was running on reduced staff numbers as many staff had been unable to travel to work. my only complaints were relatively minor but im afraid that the negative things always stay in one is mind. room service was painfully slow whilst being ludicrously expensive (even by luxury hotel standards). indeed on one occasion tea that was ordered never arrived. (this was before the heavy snow so the hotel should have been fully operational). the two short telephone calls i made to the uk from the room phone were off the scale expensive - £-- for two very short calls is ridiculous and unjustifiable by any standards. i have stayed in many top hotels around the world and never paid so much. if i stayed here again id use my own phone! the wifi in the rooms (for which you have to pay $-- per day) was slow. we had a meal in the gilt bar one evening which took over an hour to arrive. in fairness we werent in a hurry and when i gently mentioned the delay to the waiter we received a profuse apology and the meal for free. so i suppose they did all they could in the circumstances. overall this is a very good hotel. we will return. sadly there were a few issues during our stay that one wouldnt expect from a hotel of this calibre. hopefully things will have improved by the time of our next stay.',happy
id28487,' great poolside restaurant love the area - am there on business but like being near century city which i think is the best outdoor shopping mall. i stay here when i can and when the rates are lower. starwood hotel.',happy
id28488,' while the rooms at the madison are well-appointed the river view is a joke. dont spend the extra dollars .... while you can see the mississippi what you are really viewing is the decaying roof top of the adjoining building. the front desk staff is very under-trained and unable to answer the simplest of questions. the $-- food and beverage credit isnt really a credit at all ... its in your bill ... if you ask to have it removed your room rate goes up.',not_happy
id28489,' this is a nice hotel with a very good location close to -th avenue. the hotel have friendly staff and clean rooms. the breakfast is ok (but the breakfast area is very small) and there is free coffée all day. but keep in mind that the rooms are small. we were - adults and - child and the room was a little bit to small for us. with only - adults or - adult and - child the rooms would be fine. i did the reservation early with a fixed and rather high fare i assume you can get the room with a lower fare today. alltogether a nice hotel if you dont need space.',happy
id28490,' we booked a king room with a balcony. it was a great room. no extreme noises. everything was spotless. the room had a frig and microwave with an in room safe which we liked since we get tired of lugging all of our cameras etc. around all the time. being in little italy the restuarants were great. the shuttle service to and from the zoo and balboa park were free and easy. the staff at this hotel were very efficient and pleasant. we recomend leaving your vehicle in their garage and taking the trolley and buses. you can cover a lot using public transportation. overall we had a great stay and would stay again when in san diego.',happy
id28491,' i stayed there for a business trip and although the conference and the hotel was nice i ended up with bed bugs!! it started off with - bites to my inner wrist and neck and by the time i got home i was covered!! i called to alert them to this and they said they would conduct an investigation. a couple calls and a couple disconnections later they finally did and said that they couldnt find anything and that it was most likely the feathers poking me . last i checked feathers do not bite. so i went to the dr this morning who confirmed it was bed bugs. still in the process of clearing up the situation- but be warned! -itchy & annoyed',not_happy
id28492,' we had a two night stay in the bryant park hotel over the easter weekend. ive been to new york a number of times and always wanted to stay here and on this trip we finally did - and it didnt disappoint! before our stay i had been in touch with the hotel a couple times - once to organise delivery of a package before our arrival - which was held by the concierge until we checked in (thanks!). the second time was after i had read a trip advisor review which mentioned rooms with terraces - as one of these rooms was available camille made a note on my booking to make sure we got one of these rooms. all contact with the hotel was answered very quickly. the hotel held our bags when we arrived as we were early and our room was not yet ready. the staff at check-in were very friendly and helpful and made us feel welcome. the room itself was lovely - very modern and very clean. the bathroom was massive and the molton brown products a lovely touch. it was nice to have the terrace (we had amazing weather for early april!) as we were able to relax outside after walking around all day. the hotel is in a great location too - close to the subway and close enough to times square but not too close! id love to stay here again - and would recommend to anyone! (and by new york standards - it is actually great value!)',happy
id28493,' the full balcony rooms were very nice and quiet also the citrus in house restuarant has a great breakfast. ( belgian waffles with cream and berries were our favorite.) extremely quiet hotel in a great location to all the attractions. best service we have had in long long time....we are ready to go back......',happy
id28494,' we just got back from our annual shopping visit to nyc where we stayed in a - bedroom city view suite at the trump. we had absolutely no issues with our stay. check-in was flawless the staff was wonderfully attentive. our suite was spotless and i always felt that somehow the general manager suzie was always on top of things. to just top off our experience a film was being shot in front of the hotel instead of taking it as an annoyance we enjoyed all the unique activities happening around us. they were shooting a scene that included the macy is thanksgiving day parade so our little boys had the opportunity to see the parade come by the hotel several times. granted its was always the same balloons and the same marching band but they had fun nonetheless. the hotel is courtesy car (a very comfy and warm mercedes) was available --% of the time---this has never happened to us. do we plan to return to the trump international next year?----if we do not get priced out----absolutely.... on the issue of price weve enjoyed many fine luxury hotels over the past -- years and i can honestly say the trump international is one of those few that is also a tremendous value.',happy
id28495,' my husband had a conference in fort worth and we stayed at the omni. it was clean and really new. i believe the entire conference was staying at the hotel so it was a bit loud if you were not attending the conference. (thin walls and doors.) overall it was a clean hotel which is really important to me. i do have one complaint the valet. the space is sort of enclosed. on more than one occasion i had to go stand on the sidewalk instead of the wait in the enclosed area. the car exhaust was terrible. i do not know how those guys stand it all day. workout room was vacant large and clean. the hotel claims it is a green hotel so you will not find any menus or book to tell you tv station etc. does offer free wifi. about three to four blocks to the more happening part of downtown fort worth. however i felt safe walking the distance at night by myself. i could only eat in the hotel so many times. food is typical hotel food good for one meal but more than that it is kind of boring and is overpriced. if we go back to conference this year i would not mind staying in the omni again.',happy
id28496,' this was my first trip to the big city . i met up with my son after he finished working at a camp for the summer. some of the staff were staying here so he booked our room. what a clean clean clean hotel. spotless. beds were more than comfy and the rooms were spotless. lots of care with the staff. how can you beat - block from the subway. - blocks from mulberry street. when i return and i will be back to nyc this is my -st and only choice. why change something that worked out so well.',happy
id28497,' i recently stayed at the iroquois during a business trip to nyc. the location of the hotel is phenomenal. its located in midtown accessible to all the attractions and wonderful shopping that nyc has to offer. its part of the small luxury hotel group so that is alwasy reassuring! the week i was in nyc was one of the hottest times ever. temps reached over --- and the heat on the street was unbearable. the first night i checked in the room was extremely hot and the thermostat was off. i called the front desk and they sent someone up to check it out. all they did was move the thermometer to -- degrees. this did absolutely nothing. i tossed and turned all night and was only able to sleep for - hours due to the intense heat. after several complaints i was told that someone would be up in my room by -:--am the next morning to correct the problem. noone appeared until i had to once again call and complain about the situation. this was after my -th phone call! i was never offered to switch to another room and no additional amenity was sent for my inconvenience. although they claim to have fixed the issue it was still very warm in the room and somewhat uncomfortable throughout my entire stay. on a positive note the bellmen were extremely helpful and the concierge was very knowledgable. its a great cozy property and once again great location if only they can get their ac on the ball... :)',happy
id28498,' sadly i do not think this hotel deserves it is jw branding! i used to regularly stay in the marriott at woodbridge and although not a jw brand it was far superior in service and attention to detail. the rooms in the jw are very clean and the beds are incredibly comfortable plus i love having power sockets by the bed so i can lie back and use my laptop however the furnishings are very old there us no mini bar and all the little touches you expect from a jw are not there. location is great for the mall and eateries and i found the staff to be pleasant. normt a bad place but do bit expect a flagship marriott hotel!',happy
id28499,' never again worst place i have ever stayed at toured america in ---- and have to say i still laugh about this place now. the place was full of hobo is when we visited and possibly rehoused people with mental health problems. the staff were friendly and the room was clean must say the view onto the roof pipework and ducting was reason to leave the curtains closed. an eye opener of a place and i still laugh at the stories i tell of the place to friends when i talk about my travel in --.',not_happy
id28500,' well i was coming to new york to visit with friends and i a friend of mine told me about the skyline hotel. i only stayed for the weekend but my stay was wonderful thanks to a young woman by the name of tara. she made me feel right at home ( to say it short and sweet) she was very very professional in every way and at the same time she was very humble she made sure that i didnt need anything and if i did she made it happen nothing to talk about...that was my first time staying in the city but not my last and thanks to miss tara everytime i visit new york i will be staying at one of the best hotels i have ever had the plessure of staying in the skyline hotel.... i would also like to say thank you to the gm mark he was very professional on the phone when we spoke about his employee tara. keep up the good work.. thanks again to tara and gm mark sincerely ms. davine',happy
id28501,' my husband and i stayed here for - nights over nye. we got a good price and i could not have been more pleased with this property. from the check in desk to the door man everyone was great. our room was huge and very clean. the bed was extremely comfortable. the flat screen tv was great too. i will stay here again and i would recommend it to anyone. i hope it doesnt become so popular the price goes up.',happy
id28502,' this hotel has all the bells and whistles. rooms are beautifully appointed and are equipped with the extras that make a hotel room feel more like an nyc pied à terre. i really liked having an espresso machine in the room and for some im sure the microwave intelligently slotted into one of the cupboards is useful. the bed is ultra-comfy and the bathrooms are large and have windows!!! the views from the upper floors offer classic ny vistas - midtown soho and the lower east side the financial district and the hudson river. the pool bar is a great place to have a drink at the end of the day and the gym while small has all the basics for a good workout. staff are friendly although getting things done at peak hours like getting a booking at a restaurant via the concierge in the early evening can be frustrating. if youre short on patience dont call the desk. the overall ambiance of this property is relaxed laid back and über cool and its location on the frontier between soho and tribeca ensures numerous entertainment options just steps away.',happy
id28503,' i had no problems with the staff or cleanliness of the room. the proximity to bu is amazing--i did not have to take the t to get to my daughter is dorm which was nice. however one thing i had an issue with is that they advertise that there is free wireless for internet. it is free for one hour a day. after that it is $-- a day. i am kind of surprised i didnt see that on any of the reviews here. and that $-- a day is for the basic internet to get faster is $-- a day. other than that i had no other issues. oh and the business center -- unless you are using the computer to print your boarding pass there is a charge for that as well. i have found another place to stay at that does include wireless and is just better for me (only i do have to take the t to get to bu) but i can live with that.',not_happy
id28504,' i stayed in this hotel for about a week and i rate it as poor because of a service. i mean rooms are nice and clean hotel has a pool and fitness center (i did not try those) but…i had number of issues with a service. firstly you will be required to pay for every single service you get – no free internet (it costs almost --$ a day! crazy) no free breakfast and even i had to pay for my package handling! for a hotel that costs ---$ a day that is not acceptable. also during a check out i had some objections on invoice i got. i was told that they will sort it out and let me know on email. guess what – they charged me anyway without giving any information! this is not a -* hotel service. it is a money printing machine.',not_happy
id28505,' beautiful place and convenient to so many things. on the water. can see navy pier and easily walk to the magnificent mile. comfy beds spacious rooms. great views. excellent room service-food. friendly staff. wanted to extend our stay one more night but the place had already booked up.',happy
id28506,' recommended. nyc is known for noise small and strangely shaped hotel rooms and sometimes poor customer service the hyatt is no exception. check-in was via the automated computer. rooms vary in size. ours was larger than normal for new york and looking at hotel floor map rooms varied in size-shape renovated in the last years. modern furnishings a window that opened and bedding was top quality nice desk and well lighted. bathroom was smallish but nicely appointed with tile and granite and fairly well lighted. on the downside the doors are the problem - they carry noise. we had hallway noise as well as heard occupants in the next room (our room having a connector door). we didnt engage much with the staff but addressed our needs (this isnt iowa dont expect charming boutique responses).',happy
id28507,' i stayed here a week for business. the hotel has it is swimming pool in the center of the complex and the noise from it echoes up like a bullhorn. the pool doesnt close until -- and the kids screaming was intense most nights. it was great the one night the thunderstorm came through. the room service was good but slow on picking up the trays mine stayed outside my door almost -- hours. the maid services was great and the place was clean. ive stayed here before and would again. there is a chinese cultural center in walking distance. they have a chinese grocery (which was awesome) and a couple of chinese food restaurants. oh and the free breakfast was consistently good. service was prompt and polite by the staff. oh and one of the two elevators near my room was out of service the whole time. it was slow but the stairs were easily accessible.',happy
id28508,' nice wooded hotel setting (except the association with the mayo clinic is a little creepy). positives: nice room decor balcony nice size flat-panel hdtv in-room fridge free in-room internet (wired) wifi in lobby negatives: no bathtub - shower only dead battery in door lock caused card keys not to work - had to switch rooms',happy
id28509,' stayed here while attending --th grammy awards great location and close to every place i had to be. the rooms are clean and quiet friendly desk staff. great alternative to staying at the marriott for fifth of the typical room rate .',happy
id28510,' we stayed here for a week for the rock n roll marathon. location is wonderful and we had several encounters with staff that provided above and beyond excellent service- leon williams at front desk was so helpful as was thi at concierge. if you need any help during your stay i recommend seeking them out.',happy
id28511,' for a nyc hotel room it was enormous. wonderful bedding. nice big bathroom fabulous bathroom amentities. big windows nice views. maybe the decor would have been considered quaint by a gen-xer but anyone over -- or any woman would appreciate it as gracious restful quiet and the perfect complement to the bustle of nyc. good air-conditioning. hotel elevators were fast efficient unlike elevators in many comparable hotels. no unanticipated charges on the bill. asked for and received (though a tad grudgingly) a late check out the hotel restaurant is fantastic--also rare for comparable hotels. the only criticism i have is that the radiator in the bathroom hadnt been dusted since it was last painted if ever. other than that everything was nice and clean.',happy
id28512,' first off the booking. we used virtuoso and got a fantastic rate. $----night $-- spa gift card $-- for breakfast every morning and an upgrade (if available) on arrival. when we arrived the doorman asked about our visit and remembered every detail and asked about it daily. we were upgraded to a room not much bigger (----->--- square feet) however it was directly in front of the river...the best view ever. the room was clean large and amazing...words cannot describe it. the bathroom was large and filled with every bath soap gel and salt you could possibly want. the in-mirror tv was perfect for staying up with the news while we showered. we were able to get as many papers as we wanted in the morning and chose the tribune and the nyt which was delivered by - every morning. room service was spectacular but expensive (although not for us). the spa although not used by myself was apparently flawless. the health club was the best integration of technology ive ever seen. the staff was always there and they were friendly and professional. the only problem we ran into was that the housekeeping computers accidentally had us checking out a day early but everything was quickly fixed and no other problems occurred. the concierge recommended bistro --- up near water tower place and was the best casual dining experience weve ever had. i would highly recommend this hotel to anyone for its service its rooms and its overall experience.',happy
id28513,' hyatt regency properties for the most part are reliable sites and there are some i prefer over other brands in certain cities i visit--the dc regency being one such location. however they and hyatt have a knack for botching billing and check-out creating a hassle for business travelers who have to monitor expenses. this in itself is not a big deal except for hyatt making it so. ill spare you the details and simply note that an otherwise comfortable stay at this property was marred by some major hoop jumping just to get a correct itemized folio. be prepared to spend an hour griping-yelling-sniveling-begging at hyatt corporate and some of their other offices for a check-out statement days after your stay which frankly is an absurd way to solve a minor issue. on the plus side the hyatt regency in dc has clean comfortable rooms---relatively normal-sized rooms at that by dc standards. there is also a decent restaurant and good lobby shops at this location. night life around the property is limited not too safe at night if you drift away a few blocks but it is within a ---- minute walk from union station (train and subway) which is a plus and a good site to use as a base during the day. floor staff during your stay will be professional and responsive but as pointed out this may fall apart during check-out. experience suggests this check-out concern may be an issue with the general culture at hyatt; they tend to cop an attitude once you have been billed so my problem may not be unique. if you dont want to waste literally an hour of your time asking for a receipt think twice about your hotel options.',not_happy
id28514,' we stayed here for one night before our flight back home. the staff were terrific we wanted to take our car back in the afternoon of our arrival and the hotel arranged to pick us up at the car return place and take us back to the hotel and we got their transport back to the airport in the morning excellet service. the room was a good size good nights sleep with comfy bed and no noise. the kickback food was really good and the - free drinks was very welcome. would highly recommend this hotel.',happy
id28515,' we visited the wellington hotel in november -- as part of a leisurely shopping break. the hotel overall is quite simply basic (although clean) however its location is what makes this one stand out. as we were first time travellers to new york we were a bit unsure as to where to stay but it was ideal location. metro station right outside the door carnegie hall next door a fab breakfast-lunch-dinner next attached to hotel times square only few blocks away central park few minutes away also. amazing deli right across the road. called --st deli breakfast deals are amazing sooo cheap an delicious. friendly staff in hotel. rooms cleaned every day an beds made bathroom supplies replenished etc. internet right in reception area which was handy research good shops places to eat etc. lots of flyers an little books by the luggage desk offering discounts in shops restaurants etc. fab place cant wait to go back!! hotel suitable for all age groups. bells man always willing to help. (worth having a few $- notes in your pocket for tipping). beautiful at christmas.',happy
id28516,' wonderful hotel in a very convenient location. short walk to monorail and pike market. we stayed in a corner king---the room was immense with great views very contemporary look gorgeous bath amenities. the entire staff could not have been more cordial--special kudos to sarah at the desk and the concierge for his restaurant recommendation(blue acre--fabulous!) dallas cowboys also stayed while we were there. if and when we return to seattle we will definitely book here. a totally marvelous experience!',happy
id28517,' the location of this motel is excellent. it is on a street one block south of lombard street. and because of that it is quieter than lombard street. the bathrooms are well supplied with soap and shampoos and the shower is made so that you can sit down in it if you want to. the carpet in our room had grease spots on it from people dropping food on it possibly. that seemed its only drawback. the motel has free parking for guests which is a big advantage in san francisco. one can park their car for the day and then use the public transit. catch the #-- bus at chestnut street for example to go to china town. the television was satelite television which seemed to have so many channels on it it would take some time to go through all of them. the motel looks like it was built in th ---- is; but for location and a fairly moderate price to stay in san francisco all in all it is a vey good deal. thumbs up for us!',happy
id28518,' the hotel staff is awesome! very friendly and will go out of their way to make your stay comfortable. they always make sure i remember to eat breakfast but not in an annoying way....just out of concern. it is a nice touch when youre so far away from home. it is also new and very clean. it still has new hotel smell. i stayed across the street at another hotel but came back to this one because of the staff and the cleaniness. the other major plus is that it is also soundproof from the highway! i couldnt sleep as well across the street because of the traffic noise but now im back and it is very quiet and i can sleep better.',happy
id28519,' stayed here for two nights with my sixteen year old daughter and husband while making a college visit to nyu. love the location. took no time at all to walk up to the village. there one could find tons of places to eat and shop. if you want to visit little italy or chinatown for dinner both are also within easy walking distance of the hotel. the staff at the front desk were great. vinny (i think that was his name) went above and beyond the call of duty to find out whether or not we could park on the street (for free) on columbus day (we could) saving us quite a bit of money for parking. the room was a bit small for the three of us and looked a bit worn. even so it was nice and clean which means a lot to me. it had a small microwave and a fridge which we used quite a bit to hold leftovers and sodas-waters. our only real complaint was the air conditioning unit. we hit nyc when it was abnormally warm for october so we needed to run the air conditioner. the unit is placed so it literally blows (hard) on the bed right next to it. my husband who is never cold froze while i took refuge in my daughter is bed - much to her dismay. there is a mexican restaurant attached to the hotel but with all the great food around we opted to eat out every meal. the next time we want to stay in this part of the city we would definitely consider staying here again.',happy
id28520,' we flew into sf for a extended family gathering in san fran and the wine country. i have stayed at hotels all over the world and expected a clean well appointed room from this japanese hotel chain. the lobby was impressive but if you really looked at everything it was chipped scratched and in dire need of repair and updating. the room we were showed to had light colored carpeting which was extensively stained the lamp shades were dirty and stained and the furniture was all banged up. i asked to have a room change and they explained that the hotel was going through renovations and we would be moved to a room which had completed the renovation project. well two rooms later i just gave up and decided that this was going to be the condition of all rooms. they had tried to upsell us at checkin to the two or three top floors which were nikko floors for $--+-night. i didnt realize that unless you upgrade - you would get stuck!!!!',not_happy
id28521,' i stayed for - nights at this cozy boutique-style hotel during my conference in may. i arrived very late due to missing a flight from jfk but the welcome was warm and friendly. the room was spacious (i traveled alone) but the bathroom design was somewhat weak because of the door. it didnt matter as i was travelling alone. the bed was nice and the housekeeping was friendly. i also liked the (free) wine hour (who doesnt?). as i was ready to leave at - am there was a car waiting for me and a friendly driver to take me to the airport. havent stayed at other kimptons so i cant really tell the difference but it was a nice first time experience for both sf and the hotel. cant say much about the value as my work place paid for it but i guess it was ok.',happy
id28522,' this hilton property is fairly dated hard to find your way around is short on comfort and doesnt have much else to recommend it. there was a mini-fridge plugged in sitting in the middle of the room - why?! with the other better-priced options nearby i would not stay here again.',not_happy
id28523,' the affinia dumont is certainly all the reviews make out. we picked it after many hours of seaching in the net to find a space that would suit a family of four (with two teenagers) comfortably was central to the touristy spots shopping and food. what we found was a safe neighborhood which surpassed our expectations. prior to arrival we had arranged with the hotel for a car to met us at the airport as this was past midnight. the concierge and i did this over the phone a few days earlier and everything went without a hitch. upon arrival however we were given two rooms as the - bedroom apartment we had reserved was not available that night - not such a great start but after -- hours of travel a bed was a bed. the rooms were switched the next morning and we had our apartment with a rollaway and the sofa bed made up for the two kids. the rest of the stay was comfortable and we found the staff friendly and efficient. the concierges were helpful and were a good source of advance purchase tickets and bookings. the one thing we learnt quickly about new york attractions was that express tickets albeit slightly more expensive are worth every penny unless you wanted to spend hours in the queue..... and queues there were. the - bedroom apartment was certainly comfortable enough for four although a tad crowded with the sofa bed and rollaway we still had enough room for four. there was plenty of storage space to put luggage out of the way which helped. the kitchenette was basic - good for heating up meals but i would not attempt to cook a proper meal in it. the hotel in midtwon east manhattan is at the border of murray hill and soho. there is an eclectic mix of small shops business districts and residential properties within a - block radius. down lexington -rd avenue and madison are restaurants galore. the best ones we found were serge a french brasserie on madison; da ciro an italian place on lexington and the lemongrass grill (thai) right next to the hotel. the lemongrass and the grand sichuan (round the corner on lexington) do takeaways as well. final orders are about -.-- pm and both are good places for a warm takeaway meal if looking for a late dinner. -rd avenue also houses a few clothes shops and the shoe box which stocks designer shoes at a reasonable price. a stroll down park avenue lined with grand old brownstones and cherry trees in spring takes you towards the grand central station surrounded by shopping and more places to eat. two blocks down turning left from the hotel leads you towards -th ave and slightly further was the iconic macy is. public transport was aplenty although we did not attempt to take any while taxis generally cost about $- to $-- from the hotel to most of the touristy spots including times square at the height of rush hour traffic. right at the corner of --th and lexington on the same block as the dumont is the murray hill market a well stocked provision shop which is also a -- hour deli with the most delectable fresh sandwich and salad bar. it was certainly frequented by our son! opposite on the next block is guy & gallard - another deli which has great bagels for breakfast and coffee especially if you are looking for a good cup of cappuccino. a few doors up is the symphony laundry offering a next day service for a very good price with an extremely helpful and friendly proprietress. we would return to the dumont again if back on holiday. the only thing i would do different is ask for a room above the -- th floor for a better view and get the hotel staff to look into the air-conditioning system which seemed to cut off after midnight and coming back on in the early hours. the room could get too hot to sleep properly. however i liked the neighbourhood and it was fun walking about the hotel area in the morning watching the various streets come alive with my takeout coffee while the family are still curled up in bed.',happy
id28524,' the mark hopkins was exceptional. everything is top of the mark! room had incredible views. purchased escape package that included valet parking (normally $--+) and breakfast buffet (another $--). the package was a money saver.',happy
id28525,' we had made a phone reservation at a weekend rate. as we went to pay they changed the rates and ended up paying double for the second night. the staff was not helpful at all they told us that the rates were subject to change and that in fact they had changed because it was marathon weekend. the room was very basic small and ot comfortable towels very small. absolutely not worth the price.',not_happy
id28526,' i recently spent three nights at the marriott marina san diego with my bf. for my birthday. it was lovely. we would stay there again but read on for important pointers if you are trying to save money. the good: the hotel is decorated beautifully and has a friendly staff. the rooms are clean. we stayed in the north tower and while some reviews have said that it is more dated than the south tower we still found that the decor was lovely and the beds more comfortable than any wed slept in. while expensive the food at the restaurants is delicious. roy is was a wonderful early dinner by the water for two tired travelers but expect to pay top price. the landscaping is gorgeous. the pool area is like walking into your own personal tropical paradise. the hotel is a short walk to many downtown locations and we enjoyed a morning jog on the docks through seaport village (which also hosts several wonderful restaurants and fun shops.) *the hotel has an excellent fitness center (and they have free apples there) the bad: prepare to pay $-- daily to park your car if...and that is if they have a spot available for you. they provide parking for the marina as well and when we returned from a day at the san diego zoo we couldnt find parking anywhere and were told that we could valet for $--. the parking is inadequate for the size of the hotel. all of the restaurants are expensive. even the starbucks in the lobby is almost twice the normal price. breakfast was overpriced. we split one omelet with a side of fruit and had two coffees and one juice and the bill was $--. for breakfast w- only one entree. tips: stay here. the view is great. the location is fantastic. walk two blocks to richard walker is pancake house for incredible oversized breakfasts. (one omelet filled an entire dinner sized plate and we gladly split one and had pancakes and beverages for $--... - people.) they beat the hotel is breakfast by far on taste and price. venture off of the property for food if you are on a budget. downtown san diego is awesome and the marriott is situated where you can walk anywhere. if we stay here again we wont bother renting a car. hope this helped :)',happy
id28527,' the location was great walking distance to the mall - even with my - and - year old daughters. plenty of resturants nearby and close to subway and bus. the hotel was clean room service was fast and food was excellent and the hotel staff was friendly and helpful. unfortunately it did not have a pool though i think you are allowed to use the spa-exercise facility from a health club next to the hotel. overall it was a great stay!',happy
id28528,' this is a great location near the inner harbor - very convenient. ive lived near baltimore almost my entire life and it is a great city. the hotel is nice rooms are clean and comfortable. the service is good but not excellent. like another review ive read about hyatt - you know what youre in for. you pay for what you get. the hyatt is no different. the rooms are clean and comfortable and most likely spacious. the hotel is almost always very nice. the service is almost always excellent. ive stayed at numerous hyatt hotels and im never disappointed.',happy
id28529,' clean rooms comfortable beds and pillows friendly and helpful staff excellent location beautiful hotel! so glad we picked the palomar hotel for our first visit to the windy city! would highly recommend it to anyone!',happy
id28530,' i have actually yet to stay at this hotel. why right the review in that case? i have spent the last four days working with many factions of the staff here on behalf of my boss whom is going to the hotel this weekend on a business-pleasure trip. being an assistant i get mixed responses from the sorts of luxury hotels my boss stays with. sometimes i feel like a second class underling and they treat me with hast-e because i am not the one staying there. not so here! i would like to single out cristine bloemsma the director of reservations. i have had a number of conversations with cristina (perhaps too many for her liking! :) and she has been the epitome of p an accommodating and helpful professional even though i can be somewhat detail oriented (ie annoying). i want to thank cristina and her staff profusely for their help. working for my boss i have to give a lot of recommendations out and i will recommend this hotel to everyone that asks!!!',happy
id28531,' colors: for sure psychedelic to say the least but in the end the colors just mask an attempt at poor renovations. pool: cold cold cold and full of colors (see above) room: dark poorly renovated but clean. weird window coverings did i say dark? bed: comfy headboard making noises at any time with any movement not necessary “that” movement clean sheets. ac: barely adequate (october!) hate to think about june or july. room service: just ok did not replenished many of the items like coffee or cups roof top: spectacular use it!!! drawback you have to use the slowest elevator on earth to get there. restaurant: stay away that is all i have to say. you have been warned. overall: at about $-- a night it is a great deal.',not_happy
id28532,' after a long flight to new york we arrived to the hotel at --:-- a.m. check-in time was not until -:-- p.m. the front desk was friendly and checked us in by --:-- a.m and upgraded our room without us even asking. the room was nicely furnished and very clean. great location. many places were within walking distance and the subway was very close. the only complaint was that the concierge was not friendly or helpful. when we went by there was always a line and when we did manage to get in line she informed us that she was closed.',happy
id28533,' better than average breakfast so get the bed & breakfast package if you can. free wifi in the room. comfortable beds free self-parking small but good gym small but better than average pool.',happy
id28534,' staff here very cooperative and responded to our request for a quiet room. there are conventions at this hotel. if you have an inside room and people are noisy at the pool you will hear it.',happy
id28535,' we stayed at the old town inn for three nights. it is a charming little hotel with a good central location - short walk to old town and transportation center and a short drive to airport car rental agencies downtown sea world and the zoo. the industrial area that is often mentioned is not that bad. the hotel is beautifully landscaped with a nice pool area and cute lobby. what i liked most was the friendly staff that was always willing to take time to give directions answer questions or make restaurant suggestions. also the breakfast was darn good for a continental breakfast: hot waffles hard boiled eggs cold ceral bagels and cream cheese toast whole fruit and fruit salad coffee and juice. my only complaint is that the economy rooms are small (though the lighted vanity area is nice) and the air conditioner in our room was noisy when it would come on. next time i think we would spend more for a larger room. overall you would be hard pressed to find a better value.',happy
id28536,' motel was fine although some problems with the toilet but we got moved to another room! i would recommend it if youre on a budget travelling with friends as it is close to the beach and beside the tram to city centre!as i said it done the job and i liked the seaside theme going on in the rooms!ask for uncle john.....hell make you at home in san fran!',not_happy
id28537,' my family of my husband a - year old and - children -- -- and -- stayed at this hotel for the weekend. it was a great experience. the bedroom was smaller than we are use to but it served its purpose with us having a safe clean and comfortable place to sleep. the staff at the hotel was very kind. being able to stay downtown for the price that we paid was absolutely great. i would recommend this hotel !!!!',happy
id28538,' hyatt place is my preferred hotel when i travel on business. the quality can vary a bit but is ususally very good. this property falls into the very good category. the proximity to the interstate had me concerned about noise but my room was very quiet. breakfast selections have always been adequate and have improved now that the breakfast sandwiches which were formerly at an extra cost are free.',happy
id28539,' on the downside the shower was really uncomfortable the room was slightly cramped there were dogs in the hotel (not a dog lover) the pool was tiny if you pay full price it is super pricy. regardless this hotel is still pretty awesome! --- free happy hour miami vice decor feel super helpful and friendly staff delicious sushi in the restaurant downstairs purple lights in the room a rooftop pool (regardless of size). my fiancé and i had a staycation here on july -th and walked down to the mall for fireworks. it was totally fabulous.',happy
id28540,' our experience staying at the hotel was good. had a great room on the --th floor and hardly heard any outside noise. staff were always polite and friendly. kevin the hotel sales manager was amazing! in suggesting things for us to do and provided insider tips on what was happening in san francisco.',happy
id28541,' only ten minutes from times square the --- is in a great location. rare to have breakfast included in an nyc hotel so we loved it! walls could do with a tiny lick of paint and the air conditioning was quite noisy but in general the hotel is in great condition and the staff were all lovely. would definitely recommend.',happy
id28542,' we were going to graceland and figured we could get a motel there easily without booking ahead. there were a lot of conventions though and places were pretty well booked up. we used the hotel travel savers book and decided to try this one. we wanted a pool and two rooms there were - adults and - children. the price was reasonable and the rooms clean. the area wasnt the best but we had no problems other than a woman in the parking lot with - kids trying to beg money. there were absolutely no amenities except - small bars of soap if that counts. no shampoo hair dryers coffe makers clocks refrigerators or microwavesor continental breakfasts like were used to getting at that price. but the pool was nice and seemed clean although it didnt smell of chlorine and the kids enjoyed it and the staff was friendly and beds firm but comfortable two to a room. wed reccomend it.',not_happy
id28543,' this hotel was beautiful and very clean. a little noisy at times. (there is a bar a block or so away) the people who worked there were very friendly too. i would stay there again but maybe ask for a room not on the street side.',happy
id28544,' i stayed here on my anniversary last year and loved every minute of it. the spacious rooms are decorated with elegant antique furniture and beautiful chandeliers and lamps. the beds are super comfortable and the bathrooms were clean with wonderful showers. the lobby was beautiful and picture-perfect. i have attended a christmas party here before and it was very elegant. around christmas the lobby is decorated with gorgeous trees and festive decor. the location is a little further from shopping than id like to walk but it is conveniently located near the financial district. shucker is restaurant on the lower level has amazing seafood. i would recommend eating lunch here instead of dinner to save a few bucks. many of the area restaurants cater to business-travellers so they are closed on weekends. i would recommen purple cafe & wine bar a few blocks away for a nice lunch with a huge variety of wines and tulio italian restaurant for a great dinner. parking is valet only and is a bit pricey.',happy
id28545,' i recently stayed at this hotel with my wife and - year old son. the location of the hotel is excellent right on the waterfront and about three blocks from pike place market - you go via a public elevator. there is a starbucks opposite the hotel is front door. it has a unique pool half inside and half outside and the water laps right up to the edge. the lobby is beautiful and has some unusual glass works of art. the only negative was one late evening we ordered dessert in the bar area it took a very long time. i would advise against ordering food at the lobby bar. we did not visit any of the hotel is restaurants there are plenty of places to eat in seattle. the staff were excellent and made us feel welcome. the room was comfortable.',happy
id28546,' i just stayed here last week. i was upgraded from a waterfront view to a - story waterfront view! i have stayed here before and really it is the only place to stay. walk out the door make a right and in a minute you are at the pike is market..not to mention cafe campagna one of my favorite restaurants! walk out and turn left and go up the street for five blocks or so and you will arrive at nordstroms and all the other shopping near there. the front desk staff are very friendly the room was wonderful large and clean! room service is great and comes on time and food is good. i just wish they would do what luxe beverly hills does and heat up the coffee cups when they bring you breakfast! hint hint. i went by the lobby to ask what time check out was and they told me. when i was out the front door someone ran after me and asked me why i asked and if i wanted longer and did i need an umbrella! how great is that. there are a couple of cute shops right outside the door of the hotel and you should check those out too. last year when i stayed i arrived very early and room wasnt ready so they called me on my cell phone the minute it was. just good customer service. the bed and pillows are comfy. it is just a relaxing place. get a waterfront view and watch the ferries go by off to bainbridge and bremerton. on the fifth floor they have a deck which you could go and sit on if the weather is good.',happy
id28547,' the four seasons chicago has it all: location delicious food amazing staff incredible amenities we could go on and on! amazing! kids are treated like royalty and love the pool. the rooms with a lake view are well worth the upgrade. compared to other chicago hotels we have stayed in our room had no traffic noise at all! the four seasons will not disappoint!',happy
id28548,' i am a platinum member of the marriott hotel group and feel comfortable commenting on this hotel as it compares to others in the chain. while nothing can beat this location for a pleasure trip to chicago - right off michigan avenue within walking distance to the theatre district and as much shopping as you can handle - this hotel suffers from an unfortunate aging complex. it is not old enough to be historic but it is too old to qualify as modern - more specifically it is lacking the modern conveniences a hotel of this calibre should offer. the pros - location lobby decor and atmosphere an extensive breakfast buffet attentive staff dual elevators for low floors and high floors (so the guests in the high floors (there are --) dont have to stop at every floor on the way back down) the cons - the rooms are small - in a room with a king bed there is barely enough room to walk between the end of the bed and the dresser-tv stand and it is not possible if the drawers are open. only room for one small side chair and a small desk extension off the end of the dresser poor lighting - whether they were low watt or energy efficient bulbs i do not know but with all lamps on (there were no overhead lights) it was difficult to read in bed and almost impossible to find a dark sock dropped onto the floor hvac - this is chicago and weather is variable. even the little sign next to the thermostat admits that in the spring or fall it may be difficult to manage room temperature as desired. as we found out with an aging hvac system it is downright impossible to adjust a too warm room with any kind of a-c because the entire building shifts its system from a universal cooling system to a universal warming system so no matter what you set the thermostat at you will only get warm air flowing from the vent. by the time you realize that - even with the thermostat set at -- - your room has become an oven and it is too late. maintenance - when new the appointments to the room were likely very nice but with some age there needs to be some maintenance. most of the room showed only minor wear and was acceptable (at a lower priced hotel) but the bathroom required serious attention to the grout and caulk on the tub and the toilet had been cleaned so frequently that the enamel had worn away below the waterline which gave the unfortunate appearance of black marks. the closet - even though i have already commented on the room size i feel a special call-out is necessary for the closet because its size must have been designed as a practical joke. instead of closet doors which open out these doors only slid to the sides meaning that when open only approximately -- was accessible. because the closet was also exceptionally shallow (the hangars hit against the ironing board hanging on the back of the closet wall) this small opening made it physically impossible to place a decent size roller bag on the luggage stand it contained. i angled and tipped every way i could and it never made it in. we were forced to move the stand into the already cramped room. drive-up entrance - although the hotel has a michigan ave address the drive up entrance is on the opposite side on rush street. in and of itself this is not a big deal - it would be impractical to have it on michigan avenue itself and most of the hotel literature clearly announces this point. what they do not point out however is that this entrance is a one-way one lane driveway which processes the loading and unloading of all guests through valet taxi or personal drop off. the result is utter chaos delays and frustrated drivers who become trapped behind or cars who are taking too long to move along. the staff there was very good however and did their best to keep things going but unloading a family of - can take time and if you are stuck behind them you can do nothing but wait. in summary marriott has far superior properties within the city and the other reviews on tripadvisor can help direct you to them. until marriott does some serious updating or migrates the hotel to cater to a mid-priced label which would help temper the expectations i would not recommend a stay',not_happy
id28549,' what one hopes for on the road. no hassles friendly service and comfortable accomodations. the front desk staff was pleasant and helpful both upon arrival and departure. overall a most satisfactory experience.',happy
id28550,' what a disappointment. once you left the lobby it was down hill! the hotel is old and dirty. there may be updated photos on the walls but the bed covers and drapes have not changed in a long time. the smoke detector malfunctioned at seven am. after repeated calls someone finally came and removed the detector from the wall. it was replaced eventually. no one said im sorry and no compensation was offered. the hotel location is next to graceland but far from anything in downtown memphis. you have to pay to take a shuttle or cab from the hotel.',not_happy
id28551,' there is only one way to describe how we felt as we entered the room and that is disappointment and at that the kind of disappointment you feel when you know you have been conned to paying over the odds for something. the rooms are very small and ours was not even one of the smaller rooms in the hotel. initially we were given a smoking room when we had asked for non smoking and had to go back down to ask for this to be sorted out. it was but only after we were told that it had been our fault despite print out of the confirmation that specifically stated non-smoking. the bathroom was small and the water intermittently went a very off putting shade of brown. the room was noisy with a industrial fan operating just outside of the window. we decided not to order any room service as there seemed so many additional charges associated with this. if you come from hicksville and this is your first taste of a hotel and attempt at design then you may be impressed for anyone else this hotel is a real emperor is cloths and should be avoided. we also had a terrible time at the canteen style restaurant where the waitress who had been terrible and eager to remove everything before we had finished complained that we had not tipped enough and brought over the manager who basically bullied us into paying more. we paid to avoid a scene but the experience left a bad taste.',not_happy
id28552,' we checked in for a - night stay on june --th. our first impression was not a good one. only - desk clerks to check in guests. no bellmen offered to help with bags. next our desk clerk took over -- minutes to check us in! not very savy with computer. on to our room on --th floor. room ----. the window has been left open so all ac going out and room is hot! next we open drawers to put away clothes only to find garbage and used toothbrush! yuck. try to call front desk but buttons on phone are missing! call restaurant since they did have button on phone and asked to be transferred to manager. i explained the condition of our room. he apologized and said come back down to front desk. he never once offered to have a bellman transfer our bags or bring new keys to us for the inconvenience. i got new keys to ---- and we trudged up a floor. no garbage in drawers. yippee. however drinking glasses had lip marks. yuck! two bath towels had holes. sheets were ok so we just ordered new glasses and towels. housekeeping came and cleaned room next day. when we returned more holey towels and glasses with our drinks from day before still sitting. would not stay here again. the best thing about this property was location. but not worth it.',not_happy
id28553,' okay everyone. calm down for a second. i booked this hotel a few weeks ago for a last-minute trip to new york without really looking into it much. once i started reading the reviews i was terrified to stay there but my friend and i decided to give it a go anyway and it is not that bad. yes the lobby is grimy and some of the staff members are pretty shady looking. the carpet was pretty dirty and disgusting and i wouldnt suggest walking around barefoot. bring flip flops for the shower or something. anyway a soon as we entered the room we tore the sheets off the bed and flipped the mattress to look for bed bugs. we didnt find any and neither of us ever had any bites so i have no reason to think that there were bed bugs. we did however buy some cheap blankets at a walgreens around the corner and we slept with those rather than under the sheets. there are basically zero amenities so if you were expecting the hilton you should probably stay somewhere else. however not many people i know go to new york city to sit in a hotel room so if youre like us and just need a shower and a place to sleep this will be just fine. i wouldnt want to stay there for a long period of time but for just a few days it served its purpose. if you have a good sense of humor it is actually pretty hilarious. it just added more character to our trip and now we get to say that we survived the dirtiest hotel in america!',not_happy
id28554,' we stayed here with - girls in one room and - girls in another room for - nights. we had no problem fitting everyone and the price was right. we had a pleasant stay and the rooms were well kept and clean. the bathrooms had no vents so it got pretty hot with - girls taking turns with the shower. the ac wasnt working that well in one of the rooms but the other room kept cool. the lobby is beautiful and contemporary style. the elevators are very small so dont plan on fitting more than - people and their luggage in there. the rooftop deck was gorgeous and fun to take pictures on with all the ladies in the party.',happy
id28555,' this was a rare disappointment with hampton inn. my room was dark and dingy with a ugly carpet that needed replacement. the tv was inferior quality and the bed was ok but no more. bathroom was clean but small. breakfast was typical hampton. i would give it three stars except it was quite expensive. if you have to stay in the wilderness that is the denver airport area there are probably better places to be had for the money.',not_happy
id28556,' i have stayed at this hotel four times now. never disappointed. international feel with world travelers there also. always consistent: hotel room: clean rooms hot water deep tub firm beds and really friendly staff but not ingratiatingly annoying. that is all i ask for. and i pay -- plus tax a weeknight. you dont need anything else. the streets surrounding the place have everything you need. bets bits: location: you can easily walk to japan town to the waterfront to union square to grace cathedral to chinatown provided you are the walking sort which i am. i even walked over nob hill to fort mason had cioppino on the waterfront and walked the embarcadero. okay that time i hailed a cab to take me back to sutter. but i am an old broad. i do have my limits. all within two blocks my favorites...being frugal yet well fed... i eat breakfast every morning at the golden coffee http:--www.yelp.com-biz-golden-coffee-shop-san-francisco for under five bucks. sit outside cup a joes http:--www.yelp.com-biz-cup-a-joe-coffeehouse-san-francisco and watch the locals move about in their daily lives. sutter foods http:--www.yelp.com-biz-sutter-fine-foods-san-francisco has any food or item you want. lunch: pizza by the slice at bellissimo is cheap and delish.http:--www.yelp.com-biz-bellissimo-pizza-san-francisco. good priced mexican: http:--www.yelp.com-biz-la-mexicana-taqueria-san-francisco#hrid:ecbtks----dfptp-clhczq-src:search-query:mexican%--restaurant%--polk%--st%--sutter%--st my teenage son lives on it while there. also the fly next door to the carlton can feed three on one house salad and one pizza for under -- bucks for dinner. http:--flybarandrestaurant.com-sf-- tasty! my first meal after check in is always pineapple fried rice at the cafeteria feel thai house http:--www.thhexpress.com-. i love their food. the above are tried and true. so those are my tips for the area for cheap good eats. now if you are a light sleeper or a princess then dont stay downtown. the area is active and noisy. i find all of this entertaining and since on vacation i like to look out the window or wander the downtown streets night and morn for a view and taste of san francisco flavor. i am on vacation and can always sleep in...despite the sutter sirens and screamers the larkin ladies of the night or the friendly bums collecting cig butts along the curb. it is this residential-hotel-homeless mix that is uniquely downtown san francisco. i feel safe at any hour. and i love it.',happy
id28557,' this hotel needs a make over. mattress had big yellow stains shower curtain was gross at the bottom. was really disappointed. it was my first time staying at a ramada an it will be mylast if this is what they are like. we are professional drivers an average --- nights a month in a hotel. i never mind paying more for quality but this one was one of the worst. we used the shower watched tv then went an slept in our semi.',not_happy
id28558,' id love to be able to write a more positive review of the clift as we did have our hopes up for the stay there but alas... i wouldnt recommend it nor would we chose to stay there again. the service is very good and helpful the location near union square is very central and convenient the building is impressive the lobby downstairs and the bar are beautiful and definitely worth spending an evening at with a cocktail or two. but that is where is all ends. we got a deluxe room which is a corner room and slightly larger than the standard so youd expect less noise since you only have - walls connected to the others - but we could still hear the elevators moving toilets flushing etc. some sound proofing for the walls would really go a long way there... like some of the other reviewers have already mentioned here - the bathtubs are painted which would actually still be ok if the paint wasnt peeling which does spoil the overall impression. the rooms are generally clean yet there were a couple of hairs left in the bathtub which again makes you feel a little iffy. as far as the room furnishing extras and equipment goes - clift has redefined the meaning of minimalist for me: we had to request the slippers (which were delivered immediately though and thankfully free of charge ;-)) we did not have enough shampoo in the morning for the - of us (only one i think previously already used bottle of -- ml supplied per room which was not replaced by housekeeping when the room was cleaned the day after). halfway through the night when we got thirsty we realized the minibar was locked. seriously am i supposed to call the reception for every little thing like this to get someone to come up and fix it? wifi in the room costs -- usd per day and another -- a night for valet parking while you do have dozens of parking garages just around the corner for -- to -- usd a night max. although the garage clift uses is prettier (westin i believe) and the service is convenient - they are seriously overcharging. we stayed at the mandarin in vegas the night after we left sf and there for the same level of service it was only a decent -- usd. also we were shocked to have to pay for the internet all the other hotels we stayed at offered wi-fi for free even the smaller places so the clift approach makes them seem cheap rather than boutique. while i thought the booking room rates were good with all the extras our bill doubled in the end so it really is not good value for money. sad as the place does have potential.',not_happy
id28559,' we spent a night during a slow period on a vacationist offering. we had a very pleasant junior suite that was pleasantly furnished with working fireplace. there is a menu of woods available that are delivered and lighted by the staff with -- minutes notice. no extra charge. the bedroom was equally pleasant. the bed was nice but not the best i ever climbed into. the bath was marble nice with a deep tub. the shower did not work but i mentioned it to the front desk upon checkout and they eagerly assured me that it would be taken care of promptly. the hotel feels old line not contemporary but our room was comfortable; the heating-ac worked well. there were signs of wear and tear which would have been more objectionable at full price. now to the bar. it is great. not cheap but it is comfortable and is one of the best ive found in boston. we did not eat at the hotel so i cant comment. but the staff with one exception were very pleasant. the exception one front desk clerk but the hotel does seem to be trying to counter some of the bad press.',happy
id28560,' i stayed at the edison times sqaure hotel for a lonf weekend. the location is really amazing a walking distance from everything that matters. the rooms are fairly simple no frills though i guess thats the reason it is affordable. i got the lowest price through last minute travel for that weekend. all in all it was good yet simple.',not_happy
id28561,' stayed for two nights while in town on business. great location just - blocks from reading terminal market a stone is throw to the convention center and a short walk to great restaurants and the major tourist attractions. room size was good had an issue with the tv but maintenance solved this in short order. unfortunately dinner at the restaurant was very disappointing and so was room service. next time i stay i will be sure to eat elsewhere',not_happy
id28562,' very friendly staff at the front desk always ready to serve. we had an air ocnditioning problem and within minutes a repairmen arrived. couldnt fix it right away so instantly we were given a new room with profuse apologies. after we left the room the repairmen was back to fix the problem permanently. great guy so understanding. beds are just perfect pillows small but many and oh so comfortable. there is no better place to stay in the cherry creek area than right here. convienient to everything downtown but have a garmin if you are unfamiliar with the area because there is a lot of traffic and at night it is difficult to navigate with a map. have fun and dont miss the rioja restaurant on larimer street for the best meal experience of your life. andre is is super for lunch two choices of a main dish with pastry included for one fixed price. you wont believe your eyes when the pastry tray is presented to you.',happy
id28563,' great location to explore new york but for us the hotel was too impersonal. asked for a non smoking room and while i got one there were people who smoked on our floor and smoke sipped into our room where we had two children who are asthmatic. on first night we reported it expected that hotel will stomped this behavior quickly. cannot believe there was no free internet and no fridge. this was a let down for a family. television digital channels dropped off got no abc or fox channels. also got no daily newspaper. again this was an expectation of a hotel of crowne plaza reputation. on a positive staff were good and helpful and did feel really safe. the beds were really comfortable.',not_happy
id28564,' we just got back from our stay in nyc from december - - -th ---- and what a great place to stay at. the staff was wonderful everyone from the front desk staff to housekeeping - they were all so courteous polite and very accomodating. the continental breakfast was excellent! there was always enough food for everyone - never a shortage! the rooms were small but very clean! location was great - just - blocks to time square. also within walking distance to broadway and -th avenue. --th street is not the greatest to walk down in the night as all the businesses close around -:-- pm so it feels a little unsafe. you just have to take -th avenue to --nd and you are fine. there is always a lot of traffic and people walking there! when leaving we were met by the bell man and asked if we needed a shuttle ride to the airport. price was great and our driver was very professional courteous and very friendly - got us to the airport quickly and safely. i would highly recommend this hotel to anyone who is travelling to nyc for a great great vacation!',happy
id28565,' we stayed in this hostel in october ---- just found out about the reviews today unfortunatly.when i started to read the other comments remind me alot of bad memories....this place is grimmy would be more safe to sleep in the street (and more clean probably).the first room they showed us had no light was really filthy we asked for an other room the other room was even worst (yes it is possible!!) we finaly took the last one they showed us which was about the same but with light and it was at the first floor..hard time to sleep with a door that does not close right.we were really desesperated but had no choice for - nights to stay there...we had plenty maps of new york that we layed down on the floor to not step directly on the carpet..we had plenty visitors all kind of insects (cucarachas..).the floor and the bed were almost collapsing the sink was looking worst than a grimmy trash can.not enough words to express this degusting place! believe this other negativ review.dont go or send your worst enemy !lol',not_happy
id28566,' the common areas are okay but room --- was pretty run down and beat up. the tub surface was worn through. carpet was worn. bed was worn out. sheets were worn out. high speed internet was slower than dial up. the safe did not work. other than that the front desk clerks were nice as one was able to save me a few bucks by asking if i was a senior citizen on an otherwise over-priced hotel. marriott should be embarassed to have their fine name on this property.',not_happy
id28567,' we stayed at the howard johnson at sea world and were very pleased with the room. it is not the hyatt but for a family that is out and about and want a clean place to stay it is perfect. the bed linens were clean and fresh and the bathrooms were also very clean. the staff at the hotel were very friendly and helpful. within walking distance to shops and restaraunts. walk to old town in -- minutes and the buses run all the time. would stay there again.',not_happy
id28568,' although some may find it not so close to many downtown favorites like the harbor north end and the aquarium as the marriott long wharf this renaissance is a true gem with helpful staff and plenty of amenities like free wifi in all rooms luxury toiletries a ---- gym and a good restaurant for both buffet and dinner. other good dining facilities like legal test kitchen and barking crab are very close to the hotel. we stayed there for three nights with our older son who would to start his studies in boston the following week. good connections from the silverline courthouse mba station with other parts of the city which are not within walking distance. we all liked this hotel and were to unwind and relax in our room after a busy day of walking and sightseeing the town our son will call home for the next two years. all in all a very recommendable place to stay when in boston.',happy
id28569,' i am not a picky traveler by any means but i feel so strongly about this i am compelled to write a review and i never write reviews. if you are thinking of staying at this hotel dont. when people say these rooms are small they are not exaggerating. we booked this hotel for --- a night plus taxes through priceline it came to about --- a night. we felt it was a good deal at the time considering the location was so great near central park and times square. however by the time you add -- dollar a night parking fee -- dollars for internet and then the room size this is no deal at all. the room can not accommodate more than - person walking around at a time. the bathroom is so small you have to sit sideways or your knees hit the wall. the shower is of course also tiny you cant move around without rubbing against a shower curtain or wall. rooms were not filthy but could have been cleaner. the closet was so small you can not put any luggage in it so you have to put your luggage around the bed and then you cant walk around the bed. if someone sits at the desk you can not get to your luggage etc. the bed was low to the ground hard and not comfortable. there is no coffee pot or refrigerator in the room but there is an iron hair dryer and a little ironing board good luck finding a spot to iron. no bathroom counter space or good area to do hair-makeup. the rooms were not sound proof kind of noisy could hear neighbors people walking up and down the hall and street noise. the lobby was really beautiful very unique but once you get on the floors they are painted a dark gray with yellow lighting and is very dark not a great idea for safety is sake. when checking in-out there was always a huge wait. the staff was pleasant enough once you got one of them. when i brought up the issue of the small rooms to the staff they responded by telling me the hotel rooms are suppose to have a cruise ship feel please. sadly that is the best thing i can say. next time i would stay out of the city and-or pay more for a better room somewhere else. also i would not use priceline again either i would not say that was a - and --- star hotel not even close.',not_happy
id28570,' location is fantastic - at the bottom of hyde street and a short walk from the piers restaurants and bars along some of the flatter streets. view from -rd floor roof across the harbour to alcatraz is great rooms were very spacious clean and modern. staff were friendly and helped out with our questions. we did a - night stop over on our way back from new zealand and it felt like we had another mini holiday',happy
id28571,' the good: the room was clean the bed cozy the tv huge all good things. the elevators were old but they had charm the hotel lobby clean no complaints over all. the bad: i had a room that over looked the banquet area so instead of a city view i saw tables and chairs at first this was fine i am not picky i prefer a clean comfortable room over a view any day. the second night however when it was packed with people dancing to loud music it suuckked. i am not exaggerating i am a young woman i am not sensitive to noise (my room faced the elevator and i was fine with it) and i love oldies as much as the next gal but when it is interrupting my down time after working all day i am not having it. it was so loud the television couldnt even drown it out. i am not giving up on marriott as they are usually on top of things but i am for sure giving up on this location.',not_happy
id28572,' for the final leg of our honeymoon we decided to stay at the clift in san francisco. we expected a chi-chi designer hotel and certainly from the lobby-reception areas it is impressive (also very very dark). on arrival the receptionist was precise and quick less hospitable than the other hotels wed stayed at for sure. we got to our room and saw what we expected. small city centre hotel with a tiny bathroom. however what did make us slightly sad was the tiredness of the room. it certainly has not been touched since its conversation by starck and shrager. minimalist to the letter there were no frills associated with any other -* hotel. everything had to be paid for. the tv was a let down (sad i know to have to comment on this). it was an old school philips --inch tv - probably the same age as the hotel. most good quality hotels - particularly those who consider themselves -* and boutique would have had a plasma and not a box in a console (also containing the mini-bar). the bathroom was obviously the original from the clift but i can accept that although the chic bowl and stand table didnt fit with the vintage bath tiles and toilet fixtures. seems to me to be a lot of laziness in terms of trying to finish the job off. linens were soft and comfortable but the towels were appalling. pulled threads and worn out in places. not what you would expect. staff were reasonably polite and helpful (although it wasnt clear who was operating the concierge but then i didnt ask at first). asia de cuba was a success although we were informed that portions were large and were recommended to choose just one appetiser and one entree. not a problem if you both eat meat-fish but if you dont then the meat eater could get left out. best bet is to order --- appetisers instead. the carrot cake was amazing also but enough for - people!! our meal including two glasses of wine each plus water and coffee is $---.-- which isnt that bad compared with uk prices. but choose wisely.. the redwood room was avoided on friday and saturday due to the number of people in there (mainly external i believe). i think this is where the hotel lets its guests down it doesnt provide a private residents bar which it should considering its status and price. overall it was okay but not worth visiting again. ive stayed in hotels all over europe and also the bellagio and loews. the clift needs to revisit its guest experience in my opinion.',not_happy
id28573,' this was a great hotel. the rooms were large and nicely furnished. the room was quiet. the person who checked us in seemed very glad to see us and was very willing to help us with recomendations for our sight seeing in the city. the location was perfect and what made it even better was that it was directly across the street from a fabulous bakery!',happy
id28574,' sorry but im a hilton honors member and i would not recommend this hotel. it is incredibly noisy. you can hear every conversation in the hallway from your room. the pool area was incredibly noisy the night we stayed. our room was adjacent to the pool area (we could barely see the pool from our room). our view looked out over the old roofs and was quite depressing. the shades did not close completely so the sun was shining in at sunrise! the bed was hard as a rock. bathroom ceiling was no more than - feet...seriously! shower head was at about chest high. parking was quite a ways from the hotel lobby but not terrible. it was not their lot though. breakfast started at -am. are you kidding? shuttle to airport was $--...thought this was high. we had to inform the front desk of the absurd noise level at --pm! the noise went down after our complaint but then continued later on. the staff was friendly and courteous. we would not recommend this place if youre looking for a guaranteed restful night!',not_happy
id28575,' hotel has a great location but the room we had was the worst ive ever experienced. the service at check in was very good but no bell service was offered. the hotel is very old and has had a refurb but still cannot get rid of the very strong musty overpowering smell in the hallways and especially in our room. we were lucky we got a room with a window as many dont have one. the room was small and the aircon was noisy and useless. we had to have our old sash window fully open the whole time - even at night. the view from the window was of the old dirty rooftops of the neighbouring buildings. during the day the place was frequented with cooing pidgeons and at night the noise of the street performers and nearby bars carried on till till about midnight. my wife was feeling sick from the unholy musty smell. rooms like this should not be so expensive even if the location is good.',not_happy
id28576,' we looked at several hotels to hold our baby naming. we chose the doubletree by hilton - campbell centre for many reasons. one was mayra the catering sales manager. she made things go so smoothly for us. it was an ease planing the event with her. the ballroom on the top floor of the hotel overlooks dallas. our guests especially the youngers ones loved this. the food was fantastic and there was plenty for everyone. the service was exceptional and our phone has been ringing off the hook the last two days with great compliments about the food and the hotel. many of our guests had never seen the top floor ballroom before and could not believe what a fantastic venue it was for our baby naming. we have many more events to host in the future and hope to be able to come back to the campbell centre doubletree.',happy
id28577,' being the first staybridge to have an executive floor first got me excited. but after seeing what it is like makes me think twice going back. the only special about the top floor is the key card requirement when entering the elevator and a lounge -no bigger than a master bedroom closet with a sofa a desk -with internet-ready computer and printer and a small fridge with bottled water that ran out by the afternoon. the lounge does not serve breakfast. for that you have to go down to the lobby eating the same stuff everyone else is having. wifi is basically non-exisitent during our stay. staff blamed increased usage causing the breakdown and there wouldnt be anyone there to fix it until monday by then i was gone. this entire concept is a scam. house-keeping is a as-needed basis-another minus',not_happy
id28578,' i should say straight off that im still smarting from ordering from room service - a salad with a side of fries and fruit juice which came to $--. (for one). other amenities (laundry valet parking etc) similarly over-priced. the room was a little shabby and had no coffee facilities but clean and with a view of the kodak theatre (where the oscars are held) the hollywood sign and with the stars on the pavement outside. if spotting celebs is your thing and you want to do hollywood la this may be your place but i found the staff distant bordering on rude and - as i said - im still hurting over that salad. if room service etc isnt important to you id advise the beverly laurel motel every time.',not_happy
id28579,' the hotel was ok. the service was ok as well. but not a three star maybe only a - star service. the bathtub was not very good. the pillows were hard and the heater in the room was awful. it made so much noise that we had a hard time sleeping well. at some point we decided it was better to be cold than having that non-stop sound in the room. the room had a small fridge and microwave which was good. the tv was small and while we were there there was a huge construction in the lobby. so it was very noisy! but if you need a ride to the airport they have shuttles to the airport every -- min or so... one good thing: they expanded our check out to -pm from --am. room had wireless internet but you had to pay to use the computers in the lobby.',not_happy
id28580,' stay here - nights and really had no major issues. it is located in a business area and car is needed if you dont plan on eating at the hotel restaurant. if you are accustom nice contemporary this is not the place for you. this hotel was formally an office building and you can tell that remodeling expenses were kept to a minimum. the rooms are located in an atrium theme that looks just like an office building. so much more could have been done to jazz the place up!!! if you are not going to spend alot of time in your room then this is an ok hotel at tops. we stayed gone from --a--p so it was really just a place to shower and rest overnight as we took the kids to legoland about --minutes away and mission bay beach about --mins. mission bay beach was nice and has a small amusement park for kids and free parking. all in all for under $--- a day it was an ok stay but being accustom nicer hotels i wound not stay again. hotel did allow for a early checkin and a late check out that was appreciated. save on $$$ here and miss out on all the nice finer amenities at hotels priced $--- above. my recommendations stay near hotel circle or carlsbad.',not_happy
id28581,' well what can i say...we stayed president is day weekend and the location was great with phantom of the opera playing one street over and mary poppins playing on the other. the view from the premium room was pretty nice too but that is about where it ends. the room was truly lacking with what i have become accustomed to in standard amenities. no fridge to store all the great food from carmine is except for the mini bar which was full. no microwave to heat up a snack. a few dust bunnies under the bed...but what really shocked me was the prison style aluminum sink in the bathroom with a tiny - return over the toilet and even though they provided a blow dryer you could not use it without dropping it to the floor. oh and their award winning restaurant closed early on sunday night so no steak after the show thank goodness for carmine is',not_happy
id28582,' luxury at the airport! this is a gem...do not pass up the opportunity to rest in a safe wonderful environment! this place will ruin you for life regarding a stay at the airport hotels! it is so luxurious and wonderful and beside the airport! you can not beat the value. i did get a great deal! thank you for the experience! the view of the ravine and the bar and decor can not be beat! lovely!',happy
id28583,' just wanted to let everyone know that after reading some reviews from other guests i became a little worried about having booked a stay at westin bonaventure but do not be worried!! it was an amazing stay the concierge and housekeeping was awesome! they helped me and my boyfriend find the easiest routes to several locations in la and were really friendly! the room was amazing i booked the trip through priceline and for the price it exceeded all expectations! the beds are amazing no matter what time we wold leave housekeeping came and cleaned there was no cut off period for having our room cleaned and the hotel itself is a landmark in la. trust me i am a college student who had never been to la and for the money i paid i sure was to have booked my stay at westin bonaventure. i am definetely staying there again there was absolutely nothing wrong with the room or the staff. you wont regret your stay!',happy
id28584,' do not stay here!! worst customer service ever. stayed her for - nights from --------------- my family booked a total of - suites. one of the four rooms the refrigerator door was broken and hanging off the hinges and the matress on the bed was so low to the ground that we may as well have slept on the floor. when asked to be moved to another room was moved to a room with tacky mismatched furniture. the a-c did not cool well in any of the - rooms the breakfast was subpar and nowhere near as appetizing as other embassy suites. worst of all when i checked my bank statement realized that my account had been doubled charged. i called the hotel to try to get the situation resolved and was told by the hotel controller heather and the gm michael that it happens all the time and there was nothing that could be done. no apologies nothing. im basically having to go thru my bank to have charges reversed. whatever happened to good customer service. this property sucks and does not deserve to be under the hilton hotel umbrella.',not_happy
id28585,' flawless. excellent service. front desk and concierge were utterly professional. the chinese restaurant was as good as the best in china. the breakfasts were top notch. the executive suite was wonderfully comfortable for our week long stay. the suite came with - hours in the pen mini which was fun. an excellent swimming pool. but even given all that the very best bit was the bed. it was the most comfortable bed in the world. i still dream about it. the location was perfect for shopping and sightseeing. tip: any tour by the chicago architecture foundation will be worth it http:--caf.architecture.org-',happy
id28586,' the magnolia is a super spot to stay whether you are a tourist or in houston for business. the hotel developers just did a fantastic job with the styling - design. the location is primo and what is most amazing for such a classy hotel is that they actually have a laundry facility. can you imagine? i can send my drycleaning out and expense it but alot of clothing i prefer to wash myself. and since i tend to stay in houston for - or more days each trip the magnolia will be the only place i stay at from now on. other bonuses: live jazz hour rooftop pool. they even brought us different pillows upon request. i havent been this with a hotel since i stayed at the grande sukhumvit sheraton (like shangri-la) in bangkok.',happy
id28587,' we stayed at la quinta inn this past summer while visiting a couple beaches in the la area and i must say i was pretty impressed with this hotel. you do have a longer drive to local beaches like santa monica beach venice beach etc but for the price you pay it is worth it. the rooms are clean great staff and free breakfast (which isnt great but it is free). i definitely plan on staying at a la quinta inn in the future.',happy
id28588,' stayed there one night ----. place is very nice on the outside. room was great. nice all around. staff was good. location is great in la jolla. had a room next to kids that were a little noisy early in the night but they got quiet after going to bed. what you gonna do about other people is kid anyways? not anyone is fault no big deal. wasnt too pricey when bookin online would definitely recommend it.',happy
id28589,' i normally do not stay at this hotel - i was visiting my parents in the city for a short stay . all the previous reviews are accurate - i will start by saying they need to take all of their linens including the towels and put a match to it and start over with new and fresh linen it makes you not want to lie down. house keeping services are pretty poor also - she took a towel and just wiped out the sink and tub no cleaning solution used. let this hotel be your last resort and i mean your last. wireless service was horrible worst connection ever that is if you can get one.',not_happy
id28590,' stayed there for a short stay and had the best time!consciergebooked travel to bc on ferry right next doorgot a room upgrade and had great food.',happy
id28591,' they simply do not care about the safety of their guests. i have also contacted them several times about the problem i experienced and have not recieved a single response. during our stay the hotel fire alarm went off informing guests that they needed to evacuate the building due to a fire in the building. the concern i have is that either the hotel and staff has no emergency plan in place or the staff and management simply do not care. i understand false alarms happen but it was downright scary to think what would have happened if this was a real emergency. thankfully it was not. we hurried down the emergency stairwell which exited along a busy street. several elderly couples were also trying to make their way down the stairs. we were shocked to find not a staff to meet us at the exit and to direct us to a safe meeting place. not knowing what to do we walk around the building to find business as usual for the hotel. the valet parking was still operating as the emergency alarms are going off. apparently the hotel management felt it was more important to get the $-- per valet car then to have them assisting evacuating the people. i then walked into the lobby to find out what was going on. i was rudely told that there was no fire and that the elevators were shut off. there was no apology offered or even the invite to wait in the lobby until elevator service was restored. my question was clearly an inconvenience to them trying to check people in. not once were the managers who were laughing and joking with each other bother to help or assist anyone. i guess even making an announcement to the people waiting for the elevators to be turned back on was too much for this hotel staff.',not_happy
id28592,' this was the worst hotel i have ever been to. i cant even say that it is the worst hotel that i have ever stayed at because we ended up leaving and staying somewhere else! when we arrived there was a sign outside the front desk saying manager will return momentarily . after -- minutes of waiting literally a man finally arrives and starts yelling at us for being impatient! we ask what has taken so long and why we had to wait -- minutes to be helped and he starts cursing at us and telling us we had to leave. when we asked for our money back he called the cops on us!!!! i have never in my life been treated in such an unprofessional and horrific way. whatever you do do not stay at this hotel.',not_happy
id28593,' we enjoyed our stay here very much. the rooms were kept very clean. standard rooms not much outside light. the pool was great the hot tub was great. the morning buffet was great service was hit and miss depending who you got. only ate one evening meal. the lounge everyone was great. it would have been nice if they had close the doors on cool nights. everyone was very friendly and helpful. great advise for thing to do. some renovations it was very professional grounds kept very nice. i will probably go back. the boat trip around the bay was nice free to quests. great location. i know it was an attraction the seals at the hotel but it was nice to see them taking care of injured seals. there was a taxi driver working out of the hotel the drivers name was ray we used him for about - days everything he suggested was great. it worth it to use him. very friendly',happy
id28594,' i am re-writing a previous review on this hotel because my previous review was misinterpreted by the hotel in their response to my post. let me start off by saying that there are a lot of positive things about the hotel. great location in the heart of the gaslamp district if that is where you want to stay. walking distance to shops restaurants ballpark etc. also the staff is incredibly friendly in general. and there are lots of extras like the happy hour in the lobby every evening and coffee-tea in the morning. rooms are pretty nice not extremely luxurious but there are some touches that put it above an average room and well-maintained and clean. i wish that my review could end there. however there were a lot of issues that occurred during our stay there that caused great frustration. the first thing that guests should be aware of is that the rooms are not that well-insulated from the noise from weekend partying. we had a supposedly quiet room and even though our room was away from the main street it was very loud in our room from the music blasting from the rooftop bar nearby. it kept us until - or - am! also we had some problems with the cable not working in one room and the pocket doors from the suite not working in another room. it forced us to switch rooms which was inconvenient. but really the final straw is that one day we left our room at noon removed the do not disturb sign from our door and then came back to our room at -pm. we called the front desk and said that nothing could be done for us except they could bring fresh towels. they said that it was hotel policy that once the housekeeping passes your room we would have to make a request to have our room cleaned. we had no idea that housekeeping already passed our room! we were really upset about this. later another staff person said that they cleaned our rooms early in the morning and then made another pass around our room (before -- noon) but still saw the dnd sign so left us alone. i have stayed at a lot of hotels many more than i have time to post about on tripadvisor and this has never happened to me - how was i supposed to know what time they went by our room and therefore was supposed to request housekeeping? i think leaving the room at noon is completely reasonable sometimes when youre on vacation - especially when youve been kept up until -am with noise from the outside. i dont know why it wouldnt be hotel policy to just make sure all the rooms are cleaned until specifically requested otherwise? very upsetting. the only reason this hotel didnt get two stars is that they handled the situation well afterwards. the front desk manager was very nice and made some appropriate accommodations. just a final note: i think the parking rate is expensive but completely within reason for the area.',not_happy
id28595,' as a business traveller i get around and spend way too much time in hotels. however of all the hotels i visit i am never welcomed more wholeheartedly nor treated better than at the crowne plaza brookhollow. we all tend to become immune to the attempts at charm offered by hotel staff and share the usual pleasantries; however there is a genuine feeling of care and warmth and the attention to guests requirements is unquestionable. the main reason why i have eventually took the time to make comment is simple. i asked at reception where i could get a hold of one of the bathroom night-lights and immediately had half the staff doing research on my behalf. no source was found but i was given one to take home. i always feel comfortable in this hotel and i think they traet all customers equally well. the staff make the place feel like a home from home! keep up the good work.',happy
id28596,' i had reservations to stay at this property in july ----. i reserved an executive level room and not only consulted the web about the amenities but also called reservations where i was told they serve a continental breakfast and evening cocktails in the club room. when i checked in (still paying the exec level rate) i was handed a coupon to have breakfast at the hotel is restaurant and was told the club room was just an empty room with no services. not happy with this bait and switch tactic i asked to speak with a manager. he couldnt have been more insolent. at best the management allow me to cancel my reservation as i had found another room at the hyatt union square on their club level. there the expected services were available i.e. continental breakfast evening reception and a working club room. my advice to travelers is to beware when you plan to pay more for extras promised on club levels. hotels should be up-front about what they do and do not provide. who wants to pay more for a room labeled club level simply because it has restricted key access in the elevator with no additional services.',not_happy
id28597,' the hotel is great excellent room but when it comes to room service there is a different story. when i arrived in the room we were surprised by our meeting host with several presents like a bottle of white wine italian cheese etc. some how to keep this cool? put it in the fridge... problem fridge was locked. called reception desk soeomen would come with a key. -- hours later nobody. so called again because i was in need for fresh refreshments for the night. reception desk said: you have to take them out of the fridge .. without a key not possible on top the fridge was empty. so room service arrived at the moment i was leaving knocking at the room next to mine. finally for a couple of bottles of water had to sign off for -- usd! then wanted to drink some water and saw the glasses were filthy they were changed after going to the reception desk. the first day the room was no tidied before - pm.',not_happy
id28598,' when i first arrived i had asked to stay in the tower (based on previous reviews read here) as they were the most recently renovated rooms. i was told all the rooms had been renovated and that at the price i had i could only have a room in either bay i or bay ii. when i got to the room they assigned me i found that it smelled very musty and there was mold on the bathroom tub. i advised the front desk of my displeasure and they gave me a room in the tower. while this room was surely an improvement it had a broken toilet that took their maintenance staff (-) days to fix. aside from the above the hotel itself is not laid out in a very efficient manner. the on-site restaurant is way over priced compared to other restaurants in the area. if the weather and beach werent so beautiful this hotel would have definitely ruined by trip.',not_happy
id28599,' our rooms (along with many others) were still not ready by -pm. we pre-checked in @ --am and were able to check into - room......came back at -pm...the other two rooms were not clean. we were a large group of women in town for a celebration. since we couldnt check into the other rooms we were not able to get ready and thereby missed our dinner reservations. the hotel staff was not helpful at all. they offered - free drinks---we had -- women in our party. the doormen were very nice. the front desk were polite but not helpful at all. two of our group decided not to stay. we decided to return a room---seriously people were waiting in the lobby to check in for hours----thinking that it would help other travelers. we hadnt even entered the -rd room and felt we were helping the hotel out. they didnt charge us for the room----but also did not offer any type of compensation to the woman who arranged these rooms in february. i asked for free breakfast for -. they were not able to do anything. i have stayed many places and have never had a hotel act as if it were normal to not be able to check in until after -pm. and to offer nothing to the woman who paid in advance and booked in advance-----terrible customer service. many guests were sent to other hotels (including a pregnant woman who was going to have to switch hotels twice in one vacation). many were still sitting in the lobby when we finally went out for dinner. beautiful view and bathroom----terrible service and overall management.',not_happy
id28600,' what a special place!! not only is the location ideal but the outstanding service from the front desk insured a wonderful stay for us. both sarah and naomi went out of their way to accommodate my requests to be both away from the construction next door and in a spacious room. our room was fabulous and i can not wait to return to our new favorite place to stay in chicago!',happy
id28601,' stayed here for the last two nights of our - night trip to america and cannot rate it highly enough. we arrived a little weary from a few days up in boston and were able to check in as soon as we arrived (about - oclock) they were able to give us a room with - doubles and the room was perfect more than enough space for all our shopping and our luggage (- girls on holiday = much stuff ). we werent sure where to go for a meal downtown so the concierge desk arranged it all for us and it was amazing!! we found everyone to be more than helpful and the location was fab!! will definitely be back!!',happy
id28602,' the moment i walked in the place reaked of something not sure what. i booked the room through priceline and the only options they gave me was a smoking room (which stunk even worse than the lobby) and a handi-capped room. i took the handi-capped room. i asked that a second guest be added to my reservation and the guy had me write the name on the check in sheet. my guest later stopped by to pick up a key and the clerk refused to give him a key. he told her that the reservation was under my name and that i had added him to it and she still refused. he had to call the police before she was willing to work with him and verify the information and give him a key to the room. this was at -:-- in the morning. i was on the phone with him as this was going on. she was completely uncooperative until the police were called at which time she did a ---. when i called the next day to complain to the manager his only reponse was that she does not speak english well. first a well run hotel would properly record such important information as adding a second guest so that it would be easy for any clerk to find. secondly hiring employees that dont speak english in an english speaking country is irresponsible when they are the only employee on-site. there should be a -nd employee there who knows how to effectively communicate. i would never ever stay here again. the rooms are dark they stink and both the staff and management are incompetent. the only plus would be the location and the fridge and microwave. but there are other hotels that offer this at the same price with much more curteous service.',not_happy
id28603,' one of the greatest hotels that i have ever stayed in! i was over from the uk on business and i picked my girlfriend up from chicago airport and decided to make use of the valet service. they were brilliant. car was taken off me and the bags were in the room before i knew it. we had a meal in the restaurant which was very very good and not too formal. there were lovers families and business people all in the same surroundings without anyone looking out of place. the bar was great and stayed open until -am at the weekend which was great fun! the room was a little small but nevertheless the views from the --rd floor were amazing! our wardrobe door was broken which was a pain but we were having so much fun i could not be bothered to report it until we left!! superb location. stayed for two nights. believe all the reviews this hotel is awesome! -----',happy
id28604,' the clarion is a nice hotel close to the airport and very convenient. the mattress and pillows are so comfortable you feel like you are sinking into the bed. when we got back home we immediately went out and purchased a new mattress because staying at the clarion made us realize how uncomfortable and hard our mattress was! it is great to have a free hot breakfast every morning also.',happy
id28605,' i paid $-- including tax and they could easily charge $--- or more. i would absolutely stay here again.',happy
id28606,' we stayed here as part of a business trip and was not pleased with the room which was musty and smelled of mold. i understand houston is humid but the reason this room was bad was throughout the night the air conditioner squelled. when reported to the front desk they said management wasnt availabe at the hotel that day and they would let them know. never contacted by management even though my husband stays often with this chain for business. the staff were pleasant and the breakfast was good however i heard another guest complain that the pool was green! the traffic noise along the highway was loud as well. the parking lot was well lit and security cameras are in place according to the staff.',not_happy
id28607,' we have stayed here before both times with a priceline bid. it is a well run hotel with nice amenities. the drain in our tub was slow to drain (---) bit overall a great stay and good location for the galleria.',happy
id28608,' great food. great service. betty was awesome. highly recommended.love the decor. cant beat the location and view. right on beautiful mission bay. good value for the tremendous variety of food. the complimentary boat cruise was a nice touch and a great end to an awesome meal.',happy
id28609,' everything about henderson is warf is - star. the staff is overly accommodating the room is spacious updated business friendly and clean the bed is very comfortable and the location can not be beat. it is located in fells such an enjoyable area of baltimore and a short walk to downtown inner harbor. one block from the water taxi anywhere. the waterside location and boardwalk is beautiful. i wont stay anywhere else when im in town.',happy
id28610,' i recently stayed at this hotel for three days week of --st to --th of november. the hotel is right beside the entrance to ace line and just block away from other two entrances so easy to get to macy is etc. room was clean and large enough. it was a tad noisy outside the first night but was fine next couple nights. front desk staff were very friendly - although i missed the cookies in afternoon i did enjoy the free hot chocolate-coffee....the only downside of the room was that it too a few minutes for the hot water tap.... i also liked having the microwave-fridge in the room to store drinks lunch etc. all in all was a pleasant stay.',happy
id28611,' my boyfriend and i just spent - nights at the westin river north during my aba conference. bottom line is that i would not stay here again. first however i will mention the few positive aspects of this hotel. it is in a great location for food and nightlife (short walk to tons of amazing restaurants and cool bars). we tried vong is thai kitchen frontera grill for mexican sushi samba and lou malnati is (pizza-pasta)...all of which were awesome. also loved the rockit bar for drinks! all those places were just a short walk away from the westin so we were happy about that. now for the negative. before we even got to chicago i had issues with the reservations department. i booked through the aba is travel people and was supposed to have a deluxe river view room but when i called to confirm the reservations lady was beyond rude and told me i was only booked for a standard room and there was nothing she could do for me. i then emailed the westin customer service people and was immediately notified that my room had been upgraded and that everything was taken care of...so i felt better. then when we get there (just about -- minutes before check-in) our room was ready - which was fine - but when i asked the guy at the front desk how long it would be he said he had no idea and couldnt even guarantee it would be ready by normal check-in time...i was already frustrated because of my long trip and my problems with reservations beforehand so this wasnt the perfect way to start off our stay. the room: outdated very disappointing for a corner riverview room - especially considering the rate we paid. we even walked over to the renaissance across the street (we love renaissance hotels btw) to see if we could switch rooms but they were booked solid -- so we decided to try and stick it out. i will admit the bed was comfortable and the shower was nice...definitely nothing fancy though. concierge service: had to wait several times for the concierge to even be at their desk...have mixed emotions about this as one lady was really great and the other didnt seem to care much about helping us out. did get a good list of restaurants though. :) overall - i wouldnt recommend this for the price. way too high for what you get.',not_happy
id28612,' we loved the curtis. the staff was very friendly and had great suggestions for food and fun. the valet parking although an additional cost was pretty nice. the downfall was they charge for every little thing. the wireless internet did not work and after -- minutes on the phone with tech support my husband was told to tell the front desk he is tried everything and to give us a room with router in it. we did not do that thinking it was the computer but here i am at another hotel and the wireless is working just fine. so we ended up paying $-.-- for -- minutes of internet!!! internet should be a convenience for guests so that is why i did not give a - rating. we were also charged long distance for a call to invesco field strange since we could see the field out our window. all things considered the curtis was a great hotel. it was fun and quirky and we would probably stay again.',happy
id28613,' my girlfriend and i stayed at the affinia chicago over this past weekend and were very impressed. the staff was remarkably helpful and pleasant even accommodating our early check-in -- they went above and beyond to say the least. this wonderful hospitality made our trip much more enjoyable and relaxing. the location is also fantastic literally steps from the heart of michigan ave shopping. the rooms are not excessively luxurious but they are newly renovated clean and trendy. the beds are very comfortable the pillows are very nice and the room temperature is adjusted easily. all in all it was a very good experience and we will certainly look to stay there again.',happy
id28614,' this hotel is very worn and needs a big time make-over. the hotel lobby looks fine; however once you enter the elevator just take note the adventure has begun. we stayed on the --th floor and while the linen was decent the floors were just disgusting (new carpet needed badly) and the ice machines are located on every other floor (maybe we had to search for a working one when we were there). the bathroom was small and in need of caulking and painting...truly this was an awful experience and if i hadnt already paid in full on orbitz for this room using this room i would have ran from this place!',not_happy
id28615,' i was in boston for a weekend visit. to do some shopping. i travel quite a bit for pleasure and business. we were very disappointed with this hotel. it is in a good location you can walk everywhere or take the t but with that also comes the noise from very busy nightclubs on both sides of the hotel. our room looked nothing like the photos on the internet we had a cityview room. there were very small windows with a ledge that hadnt been painted in years all the paint was chipped off on the floor. the bathroom was dirty walls dirty sink cracked tub old. the floors were not clean we pulled out the so called sofabed (it is a chair) and the sheets were dirty with crumbs etc. i called downstairs to get some clean sheets they just dumped them on the bed when we were out didnt even make the bed or take the dirty bedding away. it was just a very beat up room from the broken blinds dirty curtains and smelled like stale smoke. the photos on the internet showed large windows nice large rooms and brick walls...ours looked nothing like the photos. low ceilings small and very small windows. it was loud at night with the nightclubs untill about -am. if you want to stay somewhere relaxing and quiet this is not the hotel. i love to go out and we had a good dinner and drinks a couple doors down the crowd at the bars next door were loud and rowdy. i have stayed at hundreds of hotels all over the country and world i will not return to this hotel even though it is a excellent location to see the city on foot! i will stay at the marriott or another boutique hotel.',not_happy
id28616,' small good hotel in a good location. essentially on connnecticut ave. easy walk to the subway. small lobby but with a cafe that is handy. rooms are typical for courtyard by marriott. entry to the hotelis a bit odd but cabs know the drill.',happy
id28617,' yes there are less expensive hotels in columbus but none come close to the convenience of the blackwell if you are visiting ohio state university. the blackwell is right on campus near the stadium! this is the -nd time ive stayed here with a child attending freshman orientation and nothing compares. for example when there were no longer parent sessions i walked back to my room and my son came and went based on the schedule for students. he is meeting with an advisor now while i relax with my laptop in my room. even if you are not visiting osu the hotel stands on its own as a great place to stay. the room is spacious with windows that partially open. two large work areas with a live plant that warmed the feel of the room included convenient outlets for charging laptops cellphones etc. (no need to unplug lamps to use electronics like at some hotels.) a bedside ipod-mp- player. cordless phone. turndown service that skipped the needless moving of pillows and went directly to providing chocolate and bringing ice without having to ask. high quality restaurant which i considered very reasonably priced for what i recieved. breakfast buffet. no hassle extended checkout time. some young staff have limited experience but compensate with a customer-service attitude that contributed to a very enjoyable stay.',happy
id28618,' every year we attend the international boston seafood show and for the last few years (since changed to the convention center) we have stayed at the westin boston waterfront and reserved suites for meetings. the experiance is always top notch and mainly in part of our convention service manager maria amore. i am the person that needs to make sure everything is perfect for our meetings from the suites to the food to our table setups etc. and i admit i can be very demanding. afterall these meetings are a reflection of our company and employers. every year maria has amazed me even more then the year before. her calm demeanor and sweet personality can calm the most irate person down and make everything right. everything was perfect this year. the room the food and coffee was great and maria was amazing going beyond the call of duty. if you need event done i would definately call the westin and request maria assist you in whatever it may be. i know you will not be disappointed. dont let her sweet voice surprise you.. she gets things done and before your boss realize something is wrong..',happy
id28619,' i had picked up a lot of hyatt points traveling for work this last year so we decided to hit dc for our - year anniversary. we chose the park hyatt due to its location and the reviews here. we were not disappointed. the lady at the front desk was great. we had arrived around --am and even though it was early and our assigned room wasnt ready she immediately found us another room. she noticed it was our anniversary and arranged to send us a bottle of wine to celebrate. we were then shown to our room by a very nice gentleman. in fact everyone there was nice and welcomed us every time we saw them. the room was great. it was split into a nice sitting area and a separate sleeping area. the tv in the wall spun around so it could be used on either side. all the furnishings and bedding was very comfortable. as far as noise. we never heard anything from another room however even though we were on the -th floor there was a good bit of street noise. the bathroom was amazing as others have said. the two nitpicks i have is that the water pressure was lacking a little and my wife said it was a little to dark to do makeup. we did eat a late night snack in the lounge it was pricey but adequate. we also ate at the blue duck tavern it was very nice and ill post my review there. over all it was a great stay and i would love to come back if i can swing it. (final note: be careful of the honor bar it is the type that senses if you take stuff and automatically charges your room. i personally think these should be banned. we tried to use the small empty spaces they leave for you but must have bumped the others since we got hit with some charges. the good news is they lady at check out took them off no questions asked.)',happy
id28620,' my husband i planned a night in sf. when we arrived our room was not ready but that was ok. we sat at the bar and had a couple of drinks. the bartender there i believe his name is juan made great drinks a little pricey but great. the room was ready shortly after we arrived. the room itself was very clean the bed was sooooooooo comfy. the staff there was excellent from juan the bartender to carmen who checked us in. mike was the bell man who brought our luggage up. he was very friendly and informative. he put our luggage away for us and was just an all around nice guy. we are definetly going to book this hotel again. the only - things i have to say is the little store that is in the hotel is pricey so if you forgot anything or need tylenol or food-drink go to the walgreens that is a block away down by the wharf. parking you have to pay for $-- if you are lucking down the street they have parking along the street but you take the risk of someone breaking in.',happy
id28621,' hilton honors gold member. had to stay at this hotel for - days. rooms were okay nothing special to mention. parking is a big hassle especially when it rains as you would have no option but to walk in the rain. the parking charges is pretty steep at -- dollars a night. the staff were not too concerned about guest satisfaction. nothing great to write about food either. stay here only if you have to or if on a short transit. location is pretty accessible to fashion valley mall.',not_happy
id28622,' i really loved this place. the lifts were a bit strange...but we honestly only used them a few times a day as we were out sight seeing. tv was an old tube tv probably could be updated but once again we only watched it at night once home from our day out. the breakfast was great location awesome and the staff were more then friendly.',happy
id28623,' amazing place. celebrated a work anniversary in nyc and stayed at the chatwal. fantastic staff willing to cater to your every need. everyone i had any contact with was polite profesional and knowledgable. the very modern chair in the hotel room was the most comfortable thing i have ever experienced. expensive but worth every penny. five star hotel with five star staff and attention to detail.',happy
id28624,' henry is a big part of why i look forward to coming back every year. while most of your staff is fantastic henry is the one who goes above an beyond every single visit! thanks henry a trip there would not be the same without you!',happy
id28625,' we celebrated our --rd sorority pledge line reunion (aka hampton univ. --) here and it was wonderful! we had a cocktail hour in the lounge where the bartender created a special drink for us - we took plenty of pictures and there was enough room to support that activity. overall the staff was very accomodating. the hotel is main restaurant was ok but our service from only one of the waitresses was terrible we had to wait too long for basic requests and it was not crowded. the spa service was great but the lounge area was small and i could hear the conversations outside my room which was disracting. this hotel is located very close to the major arena which was formerly called the mci center - so you are within walking distance to a bevy of restaurants museums and events. we went to madam tussauds which was so much fun! the excersice room which i didnt use but only saw from the spa was very cool - i particularly liked the lap pool & would have indulged but we were on a tight schedule and i needed to keep whatever hairstyle i had left as together as much as possible! we had our banquet at a restaurant called oye (not sure of the spelling) in walking distance and above par service and food..',happy
id28626,' i have stayed there many times and enjoyed each stay. clean economical and very friendly staff. i would recomend to any one.',happy
id28627,' stayed at the doubletree in center city phila jan - and - ----. updated rooms. right in the heart of the city. ask for rooms that face broad street and are high up so that you can see the broad street evening illuminations of city hall and the large buildings along broad street. friendly staff good lounge downstairs. close to the best restaurants in town. plenty of parking. across the street from the academy of music and the kimmel center.',happy
id28628,' my wife and i purchased dinner and an overnight stay at the canterbury at a charity auction. decided to use it as part of our wedding anniversary celebration. we found the staff both very friendly and competent. room-suite had real character and charm. bar and lobby area have several hospitable spots for a generous pour of a nice wine. each of us had dover sole for dinner and it was excellent. overall a classy and most comfortable atmosphere. this a great downtown location. you can walk anywhere easily. without question we would go back and would recommend the canterbury over any chain hotel alternative.',happy
id28629,' i had a wonderful time it was very clean um customer service work excellence my kids had a wonderful time very peaceful',happy
id28630,' my adult children and i wanted to go on a trip to hollywood and stayed at the holiday inn express on n. highland in hollywood. it was very clean and we had ajoining rooms that were modern and perfect for us. the tv was a flat screen and we watched a movie on the premium channel at night. it doesnt look great from teh outside but was excellent.',happy
id28631,' i was more than shocked upon arriving at the registration desk on saturday november -. i had made my reservation three months in advance. i had requested and was promised a room in the towers. upon speaking to the clerk he said to me we do not have a room for you. we are overbooked. i replied you must be joking as i made my reservation over three months ago. furthermore you have my email address and you never contacted me at any time telling me that you were overbooked. you left me no option but to come to this desk and be told too bad we are sorry we have no rooms. the fact that you offered me another hotel and would pay for it was of little consolation. it was - miles away and all of my colleagues and meetings were at the marriott. it is a sad day that a hotel chain that prides itself on friendliness and professionalism has fallen so far and perhaps so fast.',not_happy
id28632,' suites are very nice but overall hotel ambiance is lacking. the bar-restaurant is crowded and noisy no chance of a quiet dinner nor is there anywhere in the public area to sit for a quiet chat or to read. room service menu largely burgers and the like very limited. this place is great if you just want to go up to your room; not so if you like to experience a nice public space-atmosphere in a hotel in a great city. also the bathrooms are old there was rust all over shelves in the bathroom. and my blanket had many holes all over it! for --- usd a night for a suite this was surprising as were the spider cracks all over the basin in the bathroom. yes they will be renovated soon but in the meantime they should lower prices to reflect below standard digs for this price point.',not_happy
id28633,' on the edge of higher scale includes great beds and plush bedding that you expect from high scale lodging. elevators are a pain as you have to use your room key to get to any floors that have rooms. great pool with very nice furniture and a small bar. nice restaurant. close to everything downtown including the amazing --th street mall rd with free busses all the way to coors stadium. biggest downside is the air it is motion sensored and goes off at night and while you are out of the room. got uncomfortably warm.',happy
id28634,' this hotel is great! i booked through priceline so you never really know what youre going to get but the entire experience couldnt have been better. ill stay here without pricline when i go back to nyc. unexpected upgrade to suite without even asking exceptionally clean room elegent lobby great staff all around! location is ----- minute subway ride to times square or - minute cab...walking will get you there in ----- minutes depending foot traffic....- minute walk to grand central. quiet hotel with great amenities! only downside? elevators were a bit slow so if on a schedule give yourslef a few extra minutes (or take the stairs in youre on a lower level floor).',happy
id28635,' the library hotel was everything i hoped for and more. the staff was very friendly and accomodating. our flight got in earlier than expected and we went right to the hotel. although our room was not ready they told us we could help ourselves to their fantastic free breakfast! one of the best reasons to stay at this hotel is the free breakfast and evening wine & cheese. youre already going to spend a ton in nyc so why pay more for breakfast! fresh bagels fruit danish yogurt cereal juice coffee ... what more could you want! youre going to eat at some amazing restaurants in nyc so there is no need to fill up at breakfast anyway! ok enough about the breakfast! we went with their largest suite and it was well worth it. the bed and linens are amazing ... many afternoons i wanted to take a nap because it was so comfy! our room was on the -th floor overlooking madison avenue and i thought we might hear some street noise but it was very quite. in the evenings they offered wine cheese nuts and crackers. yum! they have a great selection of books in your room and throughout the hotel too. the location was fantastic! a very short walk to grand central station times square fifth avenue and the empire state building. we took cabs everywhere else we needed to go which is so convenient. our cab ride to lower manhattan was only $--. a few things i would recommend in nyc include the top of the rock tour empire state building a sail boat cruise with [--] and curtains on broadway. some of the best restaurants we visited included brio restaurant [--] osteria doge [--] and katz is deli [--]. if youre from chicago like us dont bother with pizza at lombardi is. it is said to be nyc is best pizza but we really didnt care for it. the adventure and fun was walking to the place which took us through washington park soho etc. we came home wanting some uno is pizza! enjoy your trip to nyc! again stop driving yourself crazy searching for a great hotel and make your reservation at the library hotel! sorry no hotel pictures. who has time to take those anyway! it looks just like the website.',happy
id28636,' i never stay in an airport hotel but since our fall foliage bus tour was starting there - we had no choice. what a pleasant surprise! lobby was beautiful front desk staff was very professional and friendly. the rooms were nice and clean - even the breakfast was good. the free shuttle took us to the t and to the airport. very good all around service.',happy
id28637,' the front desk staff and concierge were friendly sincere and extremely professional. the free cocktail reception milk and cookies delicious hot breakfast and complimentary transportation to downtown locations made this hotel a fantastic value! we have stayed at much higher end hotels downtown and been disappointed from the start due to poor customer service--not at the magnolia--they aim to please!',happy
id28638,' i have stayed here several times in the past eight years as it is the hotel used by the company i work for. otherwise i would never stay at this hotel. colleagues who have also stayed at the roosevelt have voiced similar complaints over the years which indicate that the hotel has serious continuing problems. the only recommendation i can make for this hotel is that i have not yet experienced bedbugs here. on this trip alone we experienced: * the doorman - bellman (older south asian guy) at the main entrance blatantly asked for money-tip from me and other colleagues several times. i am aware and willing to tip the customary --% & up where expected for good service in new york but to have him hover at the front desk and glare at me for several minutes while i was going through the check-in process with the staff there.. it was very unethical and was so obviously not good service that i did not want to tip at all but in the end i gave him a tip so he would leave me alone and go away! it is like having beggars following you around the hotel! (another colleague also had a doorman ask her several times for money would you like to give me something? during our last stay at roosevelt in may ---- when we visited ny for business.) * no coffee-tea or kettle in room. you cant even boil water to make a cup of tea. * no mini-fridge in room -- just a big empty space where it should be. i like to have a yogurt in the morning but i could not store it as there was no fridge. come on even holiday inn has a fridge! * bathrooms are disgusting -- rusty and the shower is hot-cold tap was malfunctioning (hot tap = cold and vice versa). * room smells of stale smoke the carpet is dirty (remember to wear shoes or slippes you can feel the grime) and youre lucky if the safe works. * no free wifi * bed is lumpy and the linen is old and scratchy. * apart from the staff at bagge desk and front desk all other staff had surly and no sense of basic politeness let alone professional service-hospitality. asking housekeeping for a toothbrush and toothpaste took two calls and we had to take a lot of attitude from the staff for what is a very reasonable request. staff also sounded incoherent and unorganized (they didnt know if toothbrush was available to guests and it took a second call to get them to deliver it. when we asked how long it would take the sassy reply was oh it will get to your room when it gets there . * elevators can be slow and take time. if you have a meeting to get too allow extra time just to get out of the hotel. overall: avoid this hotel if you can. it is a --star hotel coasting on past glory and masquerading as a --star hotel. i would rather stay at a best western marriott or holiday inn express where at least you know what youre getting for your money and where the rooms are clean. unfortunately i dont have a choice as my ny accommodation is booked through work. if youre desperate for a mid-priced business hotel in midtown club quarters is a decent choice that does the job: at least the rooms are clean and wifi is free. my personal favorite hotels in ny: the standard east village marriott intercontinental best western (bowery hanabee) un millenium plaza hotel',not_happy
id28639,' always first class service at this hotel. the location is convenient to downton seattle. the beds are comfortable and clean. if you turn the fan on on the air conditioner you get white noise so that you cannot hear the traffic on aurora. the one downside is the flow restrictors in the sinks. sometimes it takes - minutes to get hot water and then it isnt much. the shower is fine though.',happy
id28640,' this is the second time i have stayed here during the christmas season. the hyatt name immediately leads to an expectation of luxury cleanliness and service. well on both trips these expectations were exceeded. i have only two issues to address on my latest trip the cost of parking a car overnight and paying for internet service. it is not cheap to stay at a hyatt property already. when forced to pay additional monies for these services it leaves a bit of a bad taste for the nickel and diming. a base price needs to be the base price not a starting point.',happy
id28641,' the hotel is very nice and clean. the help is incredibly friendly as well. when we checked in we were given a smoking room without being told which was not cool. they did switch us after we called to complain so it all worked out in the end. i do have to say the rooms have some terrible color choices. a hotel like this should have better looking rooms',happy
id28642,' the room was small and nicely appointed and the service was great. my husband mentioned we were upgraded to this room becuase of his membership status but it does lead me to wonder what a regular room would have looked like. our room was small and had a view of the alley. that did not bother us much as we were aware that boutique hotels in the city are usually in older buildings with smaller rooms. the heat in the room did not work that well but we were not freezing. i was able to relax and unwind before our evening out.',happy
id28643,' i wanted to stay at a nice hotel for my anniversary and get a way for one night boy was this the wrong place to do it! the room was cramped and there was even a (small but noticeable) stain on the top sheet. i also expected that a four star hotel would provide toothpaste i guess not here. the air conditioning made a perpetual noise while running but the best part was the alarm clock going off at - am without having been set by me! i guess they didnt bother to reset it. all in all they really ruined my night and i definitely wouldnt go back.',not_happy
id28644,' this hotel is located a block away from central park columbus circle the subway the time warner center and within walking distance of tons of other attractions and shopping. the rooms are tiny but well decorated and very clean. the lobby was also well decorated and the adjoining bar-cafe areas seemed very busy although we didnt try them out. we only stayed one night and this hotel met our needs perfectly.',happy
id28645,' they gave me two different non-smoking rooms both had been smoked in. i stayed in the second one they offered because the smell wasnt as bad and it was late and i was tired. but they have no signs or anything in the room to warn people not to smoke. and there are ash trays and cigarette butts everywhere on the premises. if you are a non-smoker bad place. i tried using my laptop with their wireless in my room in the lobby and then hooked up with a wan cable in my room. it didnt work they told me another apple mac user was having same problem. if you are a smoker with a pc this place will work fine. if you are a non-smoker and - or have a mac and need to be online and to breathe this is the wrong place. they were extremely nice apologetic and gave me a steeply discounted rate when i told them about the problem. so they have a good attitude and mean well. but non-smoking isnt a matter of degrees it either is or it isnt. they need to get tough on this and clean up the rooms that reek of year old tobacco.',not_happy
id28646,' we got the king size bed room and let me tell you it was fantastic! it was beautifully decorated with little beaded details. the room was pristine in cleanliness. the bath & body works bath goodies were a treat. the free breakfast was a nice perk granted it was merely adequate as ive had better hotel breakfasts but it was pretty good. mostly i was thrilled with the how romantic the room was. also better perk were the free cookies and fresh popcorn available in the lobby in the evening. yum!',happy
id28647,' valet parking is close to $--. the lobby is very nice and the concierge desk is helpful and the computer-printer provided to check in and print your boarding pass for your flight is a nice touch. the room is comfortable and comes with a bottle of complimentary water one robe (dont ask me why just one) an in-room safe a mini-bar (get the key from the front desk) and snacks that isnt so tempting once you look at the prices (a -- cents bag of chips is listed as costing nearly $-!). a liquor-convenient store is two block up the cheesecake factory a block away (the homeless teens and their dog are not really suffering so says the cheescake factory manager who said he is seen them using laptop computers and cell phones while holding up their sign) and a bar-restraunt is right across the street from the hotel in niketown. i preferred the cheescake factory. be careful if you go out at night as downtown seattle seems to have their share of vagrants. the pike is a short - blocks away--walking is the best mode of transportation taking less than -- minutes more if you stop in the little shops on the way down. the guys throwing the fish are funny but i wouldnt want them to throw my food around. there are many stalls selling all sorts of things including hot little donuts but i wouldnt recommend lard and sugar even if they smelled delicious. for a late lunch we tried one of the restraunts at the pike but it wasnt worth it.',happy
id28648,' we stayed here two nights on hilton points for a short getaway. this hotel is not up to the usual hilton standards. the front desk clerk who checked us in had an heavy accent that it made it very difficult to understand. then he seemed geninely shocked to discover that my husband is a hhonors diamond member. he told us that this was the hotel where jfk stayed the night before he was shot - plus numerous photographs throughout the hotel document the fact. perhaps this is all a way to let customers know they are staying in an old hotel? the everything is bigger in texas motto certainly didnt apply to the room (normal size dated curtains worn carpet ugly white walls unevenly worn mattresses on the tiny double beds) or the ridiculously small bathroom (about a - inch clearance from the toilet seat to the door when the door is open). this was a room on the executive floor too which the front desk clerk told us was a larger room - at least that is what we think he said. the executive lounge was dark and depressing with no natural light coming in. the happy hour and breakfast selections in the executive lounge were far less than what is usually served in other hilton properties. in fact they ran out of food napkins cups silverware etc. before -:-- am(served until -am) and the hostess seemed less than concerned. we had to make a phone call to the manager on duty to let him know about the breakfast situation. the hostess claimed she didnt know how busy it was going to be ... seriously the hotel didnt know how many gold-diamond members were staying at the hotel the previous night who would probably want breakfast the next morning?? only valet parking ($-- plus tax per day)is available at the hotel and it took over -- minutes for them to bring our car up one evening because they couldnt find it !? there are plenty of other hotel options in downtown fort worth - including a relatively new embassy suites (also a hilton property) on the next corner. i wish we had chosen one of those other options for our short trip.',not_happy
id28649,' we loved this hotel! it was quiet clean and had the friendliest staff weve encountered. philly was the first stop of a --week road trip vacation. we booked thru phila.com and got an excellent rate of $--- inclusive for - adults plus $-- parking. this was the best rate i found so booked for - nights and found the location very convenient. we left the car parked and either walked or used a taxi and used the on-and-off bus also. chinatown and reading terminal market are nearby and we walked from both in the evening and never felt unsafe returning to the hotel. we used arch or market streets and then cut over to race via --th and there were always other people walking in those areas. granted we were not out late but the area was fine. we had a room on the --th floor with a great view of the city skyline and city hall beautiful at night. there was demolition of buildings going on across the street but actually that was entertaining. with - of us to get ready every morning watching the skill of the big machinery operators to remove single (sometimes tiny) slats for recycling was amazing and helped hubby pass the time as he waited for his two girls to get ready : ) as we would leave the hotel each morning there was always a group of guys watching the demolition as they waited for their cars or cabs. and noise was never an issue in our room sound was always muffled. in fact we never heard any noise from other guests either--hotel was very quiet. we had nice experiences with all the staff--there was someone to help with our luggage concierge was available to call taxis for us and valet was only about -- minutes wait. breakfast staff was accommodating in every way pouring coffee taking your discards keeping everything fully stocked. reading some reviews i was somewhat anxious and hoping i had made a good decision on this hotel. it was an excellent choice and i would absolutely stay there again! for our needs it was perfect.',happy
id28650,' i was in arizona for school but my family and kids came down and went to the resort. they loved it the water was heated so even though it was a little cool when we were there the kids loved the water and had a blast. we even went to a park close by one night and went scorpion hunting with black lights great trip.',not_happy
id28651,' whatever you thought you knew about this hotel has all changed within the last few weeks. previously known as the miyako inn the hotel tomo is about as hip & cool a hotel youll find in san francisco. first of all the neighborhood is clean & safe void of all the panhandlers that seems permiate union square & the tourist trappings of fisherman is wharf. the restaurants in the area are great r e a l japanese food in japantown & many other fine places to dine & shop at on fillmore street. now the transformation of the hotel is the true highlight. japanese pop-culture is the theme and it is tastefully stated in both the lobby and hotel rooms. the furniture is fun funky & cheerful but the anime type wallpaper is quite the focal point (wow). flat screen tv ipod stereo wi-fi are also a nice touches and most of all the price is about a third of what youd pay for downtown. after enjoying a wonderful & very quiet stay here in may ---- ( while repairs were made in my apartment ) i dont mind spreading the good word to tourists and the like. i might not have a need to stay at a hotel in san francisco anytime soon but i finally found somewhere for my friends & family to stay at when visiting me. i know theyll be more than comfortable at the hotel tomo.',happy
id28652,' i stayed at the comfort inn manhattan bridge for one night in september ----. i had a late check-in and a very early morning check-out and both went smoothly with reception staff who were kind and courteous. the hotel is well located in that it is in the centre of chinatown so if you like hustle and bustle it is great. downside is that when trading hours are over the area is quite desolate and empty so you may find yourself alone on the street at night: not great if youre a woman travelling alone like me. saying that it is right next to soho and the les which you can reach by walking or a short hop in a cab; youre near to all the restaurants and nightlife you could wish for. the double-aspect room i stayed in - on the fifth floor - was smart very clean and nicely presented. the bed was comfortable the room was quiet and the (free) wifi worked smoothly and at high-speed. i also had a view of the manhattan bridge (which the hotel is practically adjacent to) which was lovely. i understand that the hotel offers free breakfasts but i didnt get the chance to try one because i left for the airport at -am. all in all a nice hotel reasonably priced (my room was $---) and quite well located (aside from the points i made above). recommended for both leisure and business travellers.',happy
id28653,' it is close enough to the airport for a quick drive over and far enough away that you cant really hear the jet engines. the bed was very comfy and nice bedding to boot. the room itself was average with a few things that could use some repair. nothing so bothersome that it ruined the stay. breakfast isnt free and they have pretty hefty prices for eggs and waffles. so i skipped it an went right down the street for breakfast.',not_happy
id28654,' i stayed here a week ago and the lobby of the hotel is nice. the room workout facilities and the rest of the hotel are in need of a decor update. the plumbing in my room did not work so well but it functioned. i was a little aggravated that the leaking water on the bathroom floor. . the hotel smelled musty and overall looked worn in the interior. the frount counter clerks had trouble finding my reservaion and they seemed like they were too distracted to check me in. i am sorry to say all of this but i am just being honest and i think this hotel needs to get their act together.',not_happy
id28655,' this is defiantly the best hotel that i have experienced in san francisco. came here for my birthday weekend and i couldnt have been any more pleased. the hotel is perfectly located in the embarcadero with beautiful views of the bay bridge and the water. there are plenty of great restaurants and sights to see near by so i couldnt have really asked for a better location. the staff was very helpful polite and professional. the actual hotel boasts wonderful personality and includes free coffee in the morning as well as cookies and milk at night. the room couldnt have been any better with wonderful views of the bay. i would highly recommend this hotel to anyone traveling to san fran and i couldnt have been more pleased with my experience at the harbor court hotel.',happy
id28656,' me and my girlfriend enjoyed our stay at the handelry we would stay again the staff were warm and friendly and eager to help giving directions and advice the location was spot on all the top shops were no more than a block or two away with two pubs close by but the one thing that did disappoint was room price we thought it was a bit expensive thats what you have to pay in major city centres but stil a great hotel',happy
id28657,' the staff did not respond to our requests for assistance regarding the cold pool and the loud drunk wedding party that kept us awake as they partied with their blaring loud music at the pool for several hours. when we checked out the bellhop brought the bags down and we tipped him. he said valet would load the bags and left. the valet left my husband to load the bags in the car as he saw a new car and took off to grab that tip. the other valet people just stood there and watched my husband load the bags. the valet that had taken off then returned as my husband was finishing the loading of the bags and was obvious in his behavior that he expected a tip. there was nowhere for our guests to park as there is only valet parking. view from hotel window is of decaying neighborhood. we did not feel safe parking on the street. older hotel with aging facilities.',not_happy
id28658,' my wife i and two teenage kids stayed here for - nights on a vacation trip to the pacific northwest. this hotel was a great choice: good location spacious rooms and an outstanding restaurant on-site. all that and a goldfish named keith! we did not have a car because of the cost of parking in the city. i dont think that problem is unique to this hotel but it was not a problem for us.',happy
id28659,' we stayed for a week in this hotel and were greeted by the usual doubletree double choc cookies. the room itself was very clean nice tv furniture and a great soft bed. our only criticism was that the bathroom was far too small and felt very cramped. the location was great for dupont circle and was very close to the white house which was about -.- miles away down --th st. the bar downstairs only served a couple of draft beers which i found expensive personally ( $- for not even a pint of stella artois) and the staff always seemed to ask if i wanted to see the menu which is not what i want when i am trying to chill out over - or - beers. we did eat twice at the bar and the food was ok. there was also a nice terrace to drink-eat on. i found the wireless internet issues very strange. i was told that there was a network called hhonors which cost $-.-- per day to connect to but while in my room i found a network called doubletree which completely free to connect to. we both used this netwrok for - days with no charge. its a very central hotel and we spent a night exploring the immediate area around the hotel. there is a great whole food market shop around the corner on --th and p st which sells some amazing food to take out. we found this shop on the last day and would have loved to have discovered it earlier. we also ate at the commissary - times which was amazing proving we had chose a decent area to stay in. the area itself is very safe at night and i felt quite nipping out to the ---- or the liquor store and as with any city washington has its fair share of beggars-homeless. they enver bothered us at all and if anything were very friendly! on check out the hotel kindly kept our bags for us while we ate breakfast at the commissary. on our return the concierge physically drove us to dulles airport himself! there was definaetly a personal touch to our stay from the staff and it was the staff which really made this hotel great. would stay here again now i know the area.',happy
id28660,' this place is amazing. ive stayed in a hundred hotels and have never seen anything like this. some of the rooms are average but the rest are unreal. great location too. cant comment on the service but this place is a true one of a kind.',happy
id28661,' overall this was a great hotel. one night stay in january ----. nice to accomodate the request for a good view of the airport. previous reviews are accurate in that being so close to the planes yet the noise is not there. id also like to commend the doorman and shuttle drivers who were stellar. great room and i really like those beds.',happy
id28662,' i was on a business trip and had a very important presentation to give the next day. i asked the man at the front desk if the room he was assigning was quite so i could get some rest..and as well i informed him i was a light sleeper. i went to dinner and returned at --:--. the first room i was assigned was an adjoining room which is not a problem on the surface. however the man in the room next to mine was on a speaker phone for -- minutes and there is no soundproofing between my room and the door that opened to his room. the sound was as if he was in my room..i could hear his entire conversation word for word. i started to take towls out of the bathroom to put in the door gap..but that did not make a difference. when he was finally done he then turned on the television and that was even worse. i was not going to be able to sleep and as i said i had a very important meeting in the morning. i called the front desk and asked to be moved. i packed up my things changed and walked to the front desk. the person assigning the room should have known how poor the door- sound issue is in adjoining rooms. room two..i am now given the key to a room on the -th floor. i unpack proceed to lay down and then hear the toilet... running non stop. i tried to jiggle the handle..etc..and it did not stop. so i called down again letting them know the toilet was running..(now it is after midnight). the front desk person did not offer to bring me a new key or help to move me . i once again packed up my things and went back to the front desk. room three..now i was told there was a room on the second floor that was quite and had noone in rooms on either side. i said fine. i took the key and walked once again across the hotel to the room. i learned immediately why there was noone in these room ..there were street lights like the sun right outside the rooms so you had bright light flooding into the room. i called again and let them know this was not going to work (what were they thinking???). so i once again took my things and walked back to the front desk. room four..i was now sent to a room that was not cleaned or else someone had been in and then left and the room was not straightened. the bed was messy and looked as if someone had been in the room. i called gain and let them know...again took my things back to the front desk..now it is -:-- in the morning and i actually started crying out of frustration. room five...one of the women at the front desk walked down to room five and went into the room with me. this room was again on the second floor but facing inside not outside..so there was not the problem of the light outside. this is the room that i ultimately remained in for the short - hours of sleep i was able to get. the room was so bad it smelled like old cigarettes and the wall was brick. i felt as if i was in a prison or some bad highway motor hotel. was there really no other place to put me..? anyway i was able to shut my eyes at - am just in time to wake up at -:-- am for my important day. i have never...had such a bad hotel experience in my life. i travel quite a bit and have stayed in hotels that range room not great to really excellent ..and this experience was off-the-charts bad.',not_happy
id28663,' we were staying one night only and thank goodness for that. as i checked in the front desk clerk asked if wed be interested in saving --.-- and stay in a smoking room versus the non-smoking room we had reserved. we declined as we had our two year old with us and my husband has bad sinus reactions to cigarette smoke. when we entered our room it was obvious it was a smoking room. it was late and we dont typically complain so we proceeded to get ready to sleep and pulled back the sheets to find not just one hair but many hairs. the bathroom tub had soap scum and few lights were functional. we werent looking for the ritz by any means but we had never stayed at a holiday inn express and read the reviews here. we wont ever choose to stay at a holiday inn express again. this is the first review ive written but felt compelled as our experience did not match the others seen on this site for this hotel.',not_happy
id28664,' it was a bday surprse walk in to maybe -- balloons and confetti on tables which was picked up & thrown away before departureput beer bottles by trashcan...didnt even sleep in the bed!checked out early and come to find out champagne stains on wall had to be repainted note you we only had beer.got charged --- bucks for already dirty room and valet parking...o yea limo driver couldnt even pick us up in front...horrible service @ bar.-- year old couple for a night out got ripped off!!!the bartender was also a racist.do not stay!!!!!',not_happy
id28665,' this marriott hotel is definitely inconsistent at best. for lunch one day in the restaurant the server was so bad that i had to stand up and walk over to him so i could pay the bill. for lunch the next day the server was friendly and helpful. the room while on the large size with big floor to ceiling windows has a tv stand that is also a mini-bar (or is that a mini-bar that is also a tv stand). in either case it looks like it is about -- years old. and while it is plugged in (i know that because it makes a lot of noise) it is not stocked and it is not cold (so you couldnt even use it to store beverages or food - which actually would have been helpful). on the other hand the beds are relatively comfortable and the fitness center was relatively well equipped if a bit crowded. back on the bad side a cup of starbucks at the lobby bar is about $-.-- more than at a starbucks store nearby and the prices in the gift shop are even worse. so inconsistencies abound! im here on business so i didnt have a choice of hotel. but if i was choosing on my own id think that there have gotta be better options in the area... even in roughly the same price range. marriott could do a lot better.',not_happy
id28666,' my husband and i went in for a weekend to celebrate our birthdays early december. we couldnt have picked a better place than the ritz! as we checked in we were offered a glass of champagne as we sat down in the lobby bar snacks were immediately offered then we got to our room and it turned out to be this marvelous suite lovely rooms and bathroom facilities. the bed linens and pillows were such that you hardly wanted to get up in the morning even so we managed to get downstairs to the restaurant to have breakfast. i cant say enough about the friendly professional demeanor of all the staff and the lovely holiday decorations in the hotel that made it all such a wonderful experience! it is highly recommended!',happy
id28667,' i was in denver for training between december -- ---- through february -- ---- staying at the residence inn. i was far from my home in california. the staff at the residence inn truly made me feel like i was part of the family. kelly the happy hour bartender was very sweet and was more than willing to go the extra mile for any request. she went out of her way to find me a tv guide which was much appreciated. she also made it her job to make sure she knew everyone is first name and said hello every time she saw me and that is not the usual in most hotels. jimmy sergio the cook and the other (-) hispanic gentlemen in the dining area made my breakfasts and dinners very enjoyable and stress free. they were prompt in removing my dirty dishes and made sure i always had everything i needed. the front desk associates ryan erin and a very nice black lady (i dont remember her name) were very helpful and kind with me any time i had a request no matter how often i called them. the manager jeff also helped me out with a situation that occurred during my stay. although he was unable to obtain an acceptable resolution i applaud his attempts on my behalf. i attended the mayor is homeless pajama party during my stay and i had a wonderful time; i made sure to tell the guests of the party how wonderful my stay at the residence inn was and that i recommend it very highly. it is not often i go on and on about service but this was a new type of experience for me. this type of service is rare and should be celebrated. i want the staff of the residence inn to know that their efforts were noticed and truly appreciated.',happy
id28668,' my girlfriend and i stayed at the bw pioneer square from the -th of september until the --th. we found the hotel to be an older style hotel but to be expected as it had been around longer than anyone who knows how to use a computer and is reading this! the hotel was clean inisde however... our room was almost flawless. room was a simple king bed room. very clean the tv worked and had good color. shower toilet and sink were all clean as well the wi-fi worked great so i wrote many reviews on local sight is from there in the late evening! the area around the hotel is quite nice even during the night. the earlier reviews said it was isketchy. i did not find this however my partner did. i dont think women would be in danger in this area at night however as the vagrants of the area seem to be quite pleasant and ask for change sometimes but always quietly not agressively. underground tour is within a stones throw as well as a starbucks not even a block away and many restaurants in the area. hope this helps you and enjoy!',happy
id28669,' we took two of our grandchidren ages -- and - years old for a vacation trip and spent five days in philadelphia at the loews. we stayed on the --nd floor (great view of the city and july -th fireworks); had club benefits so breakfast included. lots of fresh fruit cereal bagels cream cheese salmon. the concierge desk provide wonderful tips on bus services attractions walking trails museums. we took a walking tour of independence mall and learned so much about the history of this very friendly city. the kids relaxed in the pool most afternoons and the loews always had some children is games set up in the lobby around -:-- p.m. the only drawback is that loews provides free internet service only in the lobby you pay for it in your room. helen and brian ottawa on',happy
id28670,' we stayed for - days and absolutely loved it. the staff were wonderful and the location couldnt be better. there is a room upgrade (i dont remember what they call it) for $-- and it is well worth it. we traveled with friends who didnt do the upgrade and it was night and day. the room was almost twice as big. in my opinion avoid the duck parade.. kind of silly and way too crowded.',happy
id28671,' i was touring america with my family from west coast to east with this being our last stop. upon booking in i knew things were not going to plan when the receptionist stated they had to check something. having booked everything over four months ago i was surprised to find upon his return that they had sold our room on due to a large conference being held there. offered an alternative with two “put up beds” for my children. very disappointed but was told i would get my room back the following day plus breakfast added. took the shine of what had been a fantastic trip up until then. was informed a manager would contact us never did. it appears the hotel is geared more to corporate events than personal service. the only plus side was the location. will not be returning.',not_happy
id28672,' lots of nice things about the hotel - great location beautiful views from top floors and just a few blocks from bart. unfortunately the lobby is currently under construction. it is quite a mess right now. i would stay here again for the right price though there are so many great hotels in san francisco that i tend to move around.',happy
id28673,' great place to spend a few days in dc. located several blocks from two metro stations (foggy bottom at gwu and dupont circle) the washington marriott is only several blocks from the shops in georgetown a -- minute walk to the capitol mall (lincoln memorial side) and lots of restaurants in the dupont circle area (-- minute walk). not that you need to stray far from the hotel to get great food (the late night bacon cheeseburger is the best) and well poured drinks (sam the bartender took very good care of us and remembered me & the family from a visit a year ago) and a very good breakfast & brunch (anthony and the rest of the restaurant staff are excellent!!). check-in was quick and the rooms was very clean; and housekeeping stayed right on top of it. free internet in the lobby which has three tvs (two in the bar and one in the lounge area). food is served in the restaurant or in the lounge and the service is excellent! i have considered staying in other hotels closer to the mall but the staff at this marriott make it worth it. i almost cringe to write this...if more people find out about this place the price will go up. we wont stay anywhere else when we visit dc and we come here several times a year.',happy
id28674,' the hotel is reasonably priced and a few blocks from union square. the front desk staff is friendly. there is a free happy hour on the mezanine level. sf hotels are expensive and this is a bargain. dont expect anything fancy. if you are in sf to sightsee you will be out of the room most of the time anyway. so i say give this a try. think of it as more european style.',not_happy
id28675,' my wife and i dumped the kids at the in-laws :) and booked this hotel through travelocity top secret hotels. the hotel exceeded our expectations. parking was $-- extra (but i expected that after reading about the available hotels trying to figure out what i might get in a top secret hotel). we got there in time for hour - free drinks and munchies. (we didnt do munchies because we wanted to go to the riverwalk to get good food but if our kids were with us we would have had them eat and left them in the room and they would have loved it.) they also had free popcorn and sodas stated from ----. on the way to the river through the lowest floor they had antiques (elevator equipment circuit breaker and vault) and pictures from the bank the building used to be. the hotel let our on the river very close to the bulk of the restaurants. it was about --- mile from the river center mall area with additional restaurants. perfect location. the room was much larger than we expected - it had a separate bed area and living area with a balcony overlooking an old church and the river below. (the river isnt that large but id been to san antonio lots of times and was surprised it actually over looked it). the room was nice - televisions refrigerator microwave sofa sitting area outside. bed was comfortable (only minor nit was that the top sheet had some piles) but i slept well and it was comfortable. the free breakfast was very good with a lot of choices. my kids had they been here would have loved it as it had donuts scrambled eggs pancakes cereal yogurt sausage biscuits and gravy ...). it was well administered and they were replenishing constantly. (i didnt give full breakfast value in the ratings as embassy suites has made to order omlettes but this place compared very well with embassy suites which generally costs a lot more). the indoor pool was smallish but on par with many indoor pools. the outdoor pool was closed when we went to look but it is on the roof and had we gone out would have had a terrific view of the downtown. i will certainly go out there next time i stay in san antonio. the staff was very also friendly.',happy
id28676,' it takes a little getting used to finding your way from the interstate onto the service roads but after a day or so we got used to it',happy
id28677,' since the renovation of the hotel i am very impressed with the level of service from the staff. the front desk was very helpful during check in. the rooms are very spacious and loved the nespresso coffee machines and the huge shower. i used the gym and it has very new equipment. the only issue is that i was charged for i internet access and usually hilton gold members get this free perhaps it does not apply for conrad properties.',happy
id28678,' old hotel could tell it has been newly remodeled. great location in union square across from awesome diner.',not_happy
id28679,' we (me and my boyfriend) stayed at w ny times square with another couple this past weekend. we stayed from friday to sunday and we were in ny for business and some shopping. we had originally planned to fly back home on sat night but there was a freak snow storm (in october!!!) in ny and our flight was cancelled so we had to book another night here. the w is somewhat of a commodity and known as a destination in its own right. it is a famous hotel yes and being situated right in the heart of times square it is a very busy place. and also since it was a weekend you can only imagine how busy this hotel was. i was actually a little disappointed with the crowd at this hotel. there was a lot of families and lots of big travel groups which caused long line ups and noise in the lobby. we got in the city early and tried to see if they would let us check in early but the rooms werent ready so we had to wait about - hours until -pm to check in. and then of course at -pm bus load full of tourists arrived with their giant bags and large groups causing massive line ups and delays. the room was fine. everyone says it is really small on travel advisor but it is new york. it really doesnt get much bigger than this. i thought the size of the room (i think i stayed in a fabulous room) was ample for two people although yes the bathroom is a little tight. i found the room to be clean modern and comfortable to stay in. the rooms do get all the street noise (i was on the --th floor) but again it is right at the heart of times square it is expected and it is really not the hotel is fault. the staff at this w was great. my hair dryer was not working and when i called to have a replacement there was someone at the door within - minutes which was impressive because the hotel was at max. occupancy this weekend. the concierge and everyone else from the door staff to maintenance staff were all wonderful. everyone always held the elevator door open for you they always said hello the door staff were always more than willing to carry your bag and hail a cab for you. it was very pleasant to interact with everyone who works there. my true review is really a -.-. but the staff really makes it a - i guess. although modern the hotel is starting to look a little tired... especially the bathroom (the lobby bathroom and the room bathrooms) also i thought the bar was really not all that great but the drinks were very over priced. (also the bottle of water in the room was - dollars). i think that for the same price you can probably stay at a better boutique hotel. if you like modern boutique hotels there are so many other options at a better price. overall it was not a bad experience but for the price i am sure we could have stayed at a cooler newer hotel.',happy
id28680,' ive stayed at this hotel several times in the past and always had a good experience. however upon calling today to book a reservation in response to an email offer for a $-- gift certificate at the firehouse restaurant upon booking i was told by the manager vania that they didnt honor the email because it was expected that you would call that day to book (i waited - weeks). i forwarded the email to her and mentioned that there was no expiration date on it or any indication that they wouldnt honor the offer after a particular date but they insisted that they would not honor it. i didnt make the reservation. i thought that was pretty unfair.',not_happy
id28681,' we (myself and my husband and his parents) made reservations in early february for a three-day june stay. we qualified for the slightly less expensive government rate and booked two rooms at that rate. apparently it didnt matter that i made the reservations four months in advance. two weeks before we were to arrive i got a call from the hotel sales department claiming that the hotel had been overbooked due to computer error and we were to be bumped. there was a convention in town that weekend and the hacienda was able to charge almost triple the rate we would have paid so those of us with good rates were to be shipped off to other best westerns in the area none of which were had the quality or great locale of the hacienda. i dont normally stay at best westerns but i really wanted to stay at this one because it is in the heart of old town. needless to say i wont ever be booking a future reservation at best western for any reason. so a warning to all you savvy travelers - dont expect this hotel to honor your reservation! dont expect them to follow through on any vouchers or comps (they claimed they would send them to me and i never got anything)! dont rejoice at the reasonable rates because they apparently are ok with engaging in the deceptive practice of only honoring those reservations that have the highest dollar value associated with them. i cant actually review the alternate best western we were to have been dumped into because i wouldnt go there. i got a great rate and we had a wonderful stay at the days inn hotel circle. if youre going to san diego dont trust the hacienda. they dont care about you.',not_happy
id28682,' we checked into this hotel at -am after a long night of driving. we parked by the pool (where we were directed to park) and it was full of drunks! we had to kick beer bottles-cans out of the parking lot and staircase to even get to our room. the top safety lock on the door was ripped off-broke. there were cigarette burns everywhere including on the toilet seat-sink-counter top. the room had an odor. the drunks partied all night right outside of our room. the banged walls screamed-yelled and we were unable to sleep. had an early day of long-planned shopping ahead of us and it was totally ruined by this stay. we felt like we were staying in the red-light district! dont stay here bad choice.',not_happy
id28683,' ive probably spent -- nights in the beekman towers hotel over the last -- years. like a previous reviewer i discovered the beekman when manhattan east (it is previous management group) leased the rooms to corporations and rented the temporarily vacated rooms on the weekends. the hotel has changed little over those decades. that is both good and bad: as other reviewers have pointed out it is a little threadbare. the carpets drapes and furnishings are outdated and worn. that is honestly not a problem. the place is unfailingly clean. the views are great. the staff is supportive. the location is wonderful. the rooms are quiet. the place feels safe. the prices are good. it is no five star hotel but it remains my favorite nyc refuge. pay the few extra dollars for the better rooms rather than settling for the base-line efficiency suites.',happy
id28684,' i was really impressed with the guest service at this hampton inn. desk staff was friendly greeting many guests by their names. and very knowledgeable. young man taking care of morning breakfast was friendly courteous and did a excellent job keeping the eating area well organized. even the cleaning staff was cheerful greeting me with a good morning how are you today each time i would see them in the hall. i will definitely stay in this facility the next time i am in memphis.',happy
id28685,' walking distance from soho clean new modern hotel. housekeeping was not fantastic but generally ok. room was quite big for nyc the only thing that we lacked was a bath tub. one excellent point: the hotel has a starbucks in the lobby so you dont have to take the hotel breakfast or to get out of the hotel. the doormen were extremely friendly and well-mannered the reception staff was helpful. the hotel provides computers free of charge in the lobby.',happy
id28686,' we originally made reservations for a days inn on another part of town that was completely unstayable! my son is baseball team were staying across the street at the embassy and they didnt have any more rooms so we went with days inn which is usually a desent place. not in pheonix north!!! we walked over to the la quinta as desperate soul is to see if they had any openings so we could check out of the hell hole we were currently at. the front desk was so nice! their pool was fantastic. the morning breakfeast was lovely. we were saved by la quinta! we will stay here each time we come back during spring break and ill look for them in all my travels from here on out!',happy
id28687,' the hotel location is great close to all the shoppings and easy to get to where ever you want to visit. the room is clean the bed is comfortable the bar at the top has great views and the lobby is nice too. the parking is expensive and valet parking only. that could be an issue if you go in and out all the time sometimes we have to wait for a while for our car if they were very busy. when we got there my bf run to use restroom so i unloaded all our luggages from our car. amazingly no bellman came to me to offer service. i ended up pulling all our luggages into lobby myself! but other than that we enjoyed our stay very much.',happy
id28688,' booked this hotel for $--.-- a night from hotels.com. i stayed - nights at the wyndham hotel-woodward hotel in early august ---- for a business conference. arrived at -:-- pm on a monday night after having been at airports all day so my colleagues and i were weary travelers. so the hotel bar looked very enticing. we were greeted by a warm and welcoming staff. scenic lobby with modern amenities. we got checked in right away. however upon entering my room on the -nd floor i noticed a toilet overflowing with water all over floor i went back down to alert the front desk of the issue and one of my colleagues is also there complaining of a bad odor in his room. the staff was gracious and helpful and gave us new rooms on the -rd floor. my colleague is new room had less of a smell but i can see what other reviews are talking about. and what my colleague was talking about. the - rooms i was in during the - day stay each room had a musty type of odor. i didnt mind it so much but my colleagues were not to about it. overall i had a good experience at the hotel. nice breakfast (with a starbucks) good food good hotel bar friendly courteous staff who were helpful with local restaurants and directions. average exercise room. free wi-fi. great location. directly off i--- and close to heart of downtown austin. the shuttle took us to aus airport right on time on friday morning. this hotel could use some room upgrades though. the musty smell inside of the rooms is something that needs to be addressed and the floors absolutely need a shampoo or gutted. i wore my shower shoes when i walked around in my room and so did my colleagues. my first night the bottoms of my white socks were dark brown. some tv is need an upgrade. i think i had a -- inch magnavox from ----. two of my colleagues had nicer newer tv is but i dont watch much tv anyway as i do a lot of conference calls from the laptop and i didnt spend much time in the room except to sleep. comftorable beds which was nice. one last tid-bit which took me a while to figure out is this is a green hotel. austin is a green city. i dont care much for but hey is what it is. you have to insert your room key into the wall next to the thermostat for you to be able to adjust the temperature. after being out in the --- degree austin heat all i wanted to do was come into a cool room and i was just surprised at how complicated it seemed at first to adjust the ac down. it was probably close to -- degrees when we walked in the rooms. the temps did cool down quickly but that was just mildly annoying. in all my business travels ive never had to insert my hotel key card to adjust the thermostat. i would probably stay here again but management needs to honestly do something about the moldy room smells which i strongly believe is coming from the floors which need shampooing or to be re-carpeted. also - look out for dogs. we were surprised to see a couple dogs walking around the lobby. my colleague is allergic to animal dander so they put him on the top floor. -st floor is where the animals stay. happy travels',happy
id28689,' i worked in nyc for two weeks in december and because of budgets i stayed at nyma. it is located on --nd st very close to penn station and has a metro entrance just down the street so location is perfect. the hotel is no-frills.. the rooms are a decent size but it is not swanky. they also do provide continental breakfast though which is great and free wifi!',not_happy
id28690,' clean upscale sophisicated and modern describe the environment and atmosphere. the burger joint (tucked away on the main floor) is a best kept secret and the toiletries provided are of the quality i like to have when i travel (and have forgotten something) i.e glycerin soap good quality lotion etc. location convenient to shopping and offices. disappointed by the old style tv in my room. flat screen tvs are what i expected from this brand.',happy
id28691,' i stayed at this hotel april --- ---- for a conference. the hotel itself is beautiful in a great location ----- minute walk to the gaslamp district. the staff (desk cleaning waiters) was great--very friendly. i had a king room on a high floor with a great view of the bay (and ironically the marriot next door). the room and bathroom were nice though needing updating (i think the hotel is scheduled for an update beginning this year). amenities were good as expected from hyatt. cleanliness was not to par; there was a long black hair on each of my two handtowels and another in my sink. unlike previous reviewers my water pressure was strong and i had plenty of hot water.',happy
id28692,' all in all the hotel is beautiful. front desk was very helpful and super nice. i do feel that for the money spent there should have at least had free wifi and discounted parking for guests. great location clean facilities and great food. the gym felt like sauna and the pool water was excellent.',happy
id28693,' i really enjoyed staying downtown at this particular hilton. the staff was exceptional the restaurant food very good and lots of nice restaurants and sights to see within walking distance including a large mall with macys. parking is a bit steep - i think $-- per day but everyone is steep. hilton still has the best beds and pillows in my pov.',happy
id28694,' we dont have a pool at our house so to get a break from the arizona heat so we decided to treat ourselves to a weekend away in our own backyard. this resort is huge! the buildings are sprawled out across the hillside and most rooms offer wondeful views from the balconies. there are - different pools so there is at least one close to most buildings. they offer a free shuttle service to get you around which is almost a necessity if you want to go to a restaurant or pool on the other side of the property. the suites are very clean and the beds are extremely comfy. we had a suite with - queen beds. the bedroom seemed a little crowded because one of the beds actually stuck out so far that it partially blocked the doorway. im sure that would not be an issue with a king suite. something that was kind of annoying to us was the location of the refrigerator. it was inside a cabinet and catty corner to a dresser in the sitting room and was very difficult to access. to make things more complicated the door opened up towards you instead of away from you so you had to hang over the door and lean over it to reach your arm inside to get something. another thing that we had an issue with was parking. there just isnt enough period. if you are lucky enough to get a spot even remotely close to your room dont move your vehicle! the spot wont be there when you get back. finally it would have been nice if they didnt charge for internet access. come on hilton even the fast food joints offer it for free! overall we really enjoyed our stay and would definitely return again. the rates were affordable and it is a much nicer property than many others in the area that are comparably priced.',happy
id28695,' the warwick melrose hotel located on the edge of downtown dallas provides the traveler with a pleasant and comfortable alternative to high-end national hotel chains. think a little bit of europe in the us. the landmark restaurant is one of the best in dallas the library bar is friendly and comfortable and the staff attentive and responsive. built in the late ----s the melrose offers very comfortable old fashioned style with modern amenities including wi-fi exercise facilities valet parking and a location close to much of the dallas action. while the standard rooms are very acceptable the corner suites especially those facing west are wonderful. we dont and wont stay anywhere else in dallas!',happy
id28696,' my husband and i staryed at this hotel this past weekend while he attended a conference in chicago. prior to our arrival i had contacted the manager of customer service to try to get tickets to oprah and to get some restaurant recommendations. she came thru for us on all accounts. the rest of the staff was equally amazing helpful and friendly. location was great...close to everything with trader joe is and starbucks right across the street. the room is a little sparce with barely anyplace to unpack. bathroom is small but modern and stocked with kiehl products...my favorite! turndown service at night. upscale hotel without being shi-shi. highly recommend this hotel!',happy
id28697,' if you want to stay in a fantastic location be treated with warmth and respect by the entire staff and sleep in a wonderful bed in a beautiful room try the abri. that is what we did recently (based on the great reviews we read on tripadvisor). without our asking karen at the registration desk (she is wonderful!) upgraded us to a suite on the second floor. in our --+ years of marriage weve stayed in many many hotels but weve never had a better experience. we are recommending the abri to anyone we know headed to sf.',happy
id28698,' this is not a very nice double tree. i guess that is why it was cheap! it is been partially redone but cheaply. the wheels on the bed frame were sticking out from under the beds and i kept running into them. ouch!',not_happy
id28699,' the lobby of the hotel appeared nice but the room was a different story. the room though clean was very small. we ended up in a room that was poorly insulated and was very cold during the recent storm. it lacked simple ammenities like a closet iron or ironing board. the drains in the bathroom clogged frequently. what i did like was the location.',not_happy
id28700,' got ripped for long-distance phone calls: $- each for less than one minute. could hear urination sounds through the night. drinks in restaurant were quite expensive. the staff were very nice. the hotel was rather old but well maintained. i wouldnt stay at this hotel again.',not_happy
id28701,' i picked this hotel as a base to check out the bicycle routes on the west side of austin. it had a good basic breakfast with healthy options. i choose oatmeal and fruit plus the strongest coffee ive ever had at a hotel. that is a plus in my book. rooms were quiet and beds were comfy. hotel was clean and the staff was very friendly and even let us check out late so we could finish our bike rides and shower before checking out.',happy
id28702,' have stayed many times and had a good experiance. this weston is a little older but the rooms a good and the nights sleep is great and lax is less than - minutes away. great way to start our trip.',happy
id28703,' i stayed here yesterday and i thought i should inform everyone that this place was terrible! i would not let my dogs stay here. i had to switch rooms due to the ac not working then the second room had stained sheets roaches and the previous owners shoes as well as a filthy carpet. i booked it through hotwire.the manager on duty was playing with her phone as i expressed my dissatisfaction and she could careless. i also asked for toliet paper and was told that i had to wait until the maid came in for her shift. i decided to go to the lobby and get the toilet paper and she said i had to wait for the maid. i cannot believe that this place is open!! dont get me wrong the place is updated but the lack of cleanliness customer service and the rotten fresh fruit takes the cake. beware stay at your own risk!',not_happy
id28704,' my family was in coumbus ohio for a graduation this past weekend and had a flight cancellation due to bad weather in charlotte nc. usairways gave us a list of hotels on the airport property that gave distressed passenger discounts. a red flag shouldve gone up with that term but we were all tired and just wanted to sleep for a few hours before our -:--am wake-up call on monday morning. the hotel gave us a rate of $-- which was good and really scary. when we entered room --- it was like we had stepped into a horror movie at one of those seedy hotels. first of all the carpeting was so dirty that we could barely see the blue color peeking out. we kept our socks on. secondly the water pressure in the sink was a mere trickle almost impossible to regulate the temperature to wash hands or face. the fan in the bathroom sounded like farm equipment and the air conditioning unit was so loud that sleeping was not possible. lastly the mattress( without a box spring or maybe it was the box spring) on the bed was so hard that it felt like you were laying on a cabin floor! we were too tired to go through the hassle of going back to the front desk and complaining. we are using it as a lesson learned when we hear the words distressed passenger discount. this room truly complemented our distressed status. i plan to also make us airways aware of how horrible this hotel is.',not_happy
id28705,' i was here for three nights on business. the rooms are large the beds are very comfortable and the bathrooms are spacious. everyone i dealt with - from the valets to the front desk staff to the housekeepers - was polite and helpful. i will definitely stay here again.',happy
id28706,' i was nervous about this hotel after reading some reviews but my travel agent said it was better than the reviews. i have to say she was correct. the check in was friendly and efficient and the hotel was clean and comfortable. we had a meal in the restaurant which served two excellent steaks.we had a comfortable nights sleep and would have no hesitation in staying here again.',happy
id28707,' the location was great. very close to shopping walking distance to the powell street trolley terminal and union square. i stayed here to go to a seminar that was held at the palace hotel which is a couple of blocks away. i stayed in a single room which had a nice double-queen size bed with a shared restroom and bath - european style. those of you familiar with this will be pleased. it is a great way to stay in a good location for less money. bed was comfortable nice modern decor. wall mounted tv with movies for rent available and games and email available as well. in room sink hair dryer nice bath robe ironing board iron and good closet space. they have complimentary coffee and some bagels-muffins in the morning. front desk help was sufficient. they have free luggage check. -- hour valet parking for just $--. that is an awesome rate for this area of san francisco.',happy
id28708,' cant beat the location. rooms are large enough for up to four persons and include not only a convenience bar but also a fridge microwave coffee maker and security safe. concierge service very helpful. business center had only three computers and i did find all three occupied one morning. no complaints.',happy
id28709,' this hotel is over the top! the magnolia rocks dallas! happy hour and cookies and milk at bedtime...doesnt get any better...except for the awesome staff! they listen care and make it right! thanks magnolia! :-)',happy
id28710,' we took our daughters to new york city and stayed at the affinia dumont. everything was perfect. the location of this hotel is ideal. our room was large by nyc standards and after spending the day sightseeing in the hot humid weather our room was wonderfully cool and inviting. my husband wanted a room on the upper levels and while one was not available on our arrival the young lady at the front desk promised us a room that we would be very with if we could wait. the staff looked after our luggage while we toured nearby and we returned to find we had a room on the very top level with a spectacular view. our room was cleaned and tidied to perfection each day. the concierge door men and front desk staff were excellent. keep up the good work!! we will definitely recommend this hotel and would stay here again. thank you for making our family holiday a wonderful memory.',happy
id28711,' great value for money well located helpful and informative staff. close to the zoo.',happy
id28712,' my wife and i stayed here during our first vacation in years. the hotel is located in a great location in union square. our room had an amazing view of the golden gate bridge. the room was clean but looked worn. the bed was lumpy and creaky. the walls were thin and we could hear people talking on every side of us. needless to say we did not sleep well.',not_happy
id28713,' this is one of the worst experiences i have ever had at a hotel. i attended an event entitled rock your curves back on nov -----th which was hosted at the hotel. when you walk in the first impression is deceiving the lobby and front desk are nice clean and in order... but the room was in absolute disarray. they were out of king rooms so i had to keep the horrible one i was given. to make up for it they only comped my parking. here is the list of issues: - completely outdated room looked worse than some motels ive stayed in - stained carpet - filty stained floor in the bathroom the grout was so dirty it looked tan but in the corners was white. - filthy windows - peeling paint off the walls! - white crusty stains on the navy blue velvet (yes velvet) chair (eww i can only imagine what those stains were!) - scratched up wood on the armoire that boxed the old as dirt bubbleback tv - blood stains on the white comforter! - stained paper lamp shades each of them looked like they had been urinated on - the dirtiest ironing board i have ever seen in my life!!! i had a white dress to iron and was afraid to use it. see pics to beleive it!!! please dont waste your money!!!!! run for the hills and stay somewhere else! i wish someone had warned me. all they did was free parking to make up for this disgusting hot mess of a hotel room. they should’ve reimbursed my stay and given me a new stay in one of their handful of updated rooms. this hotel should be shut down by the health department! stay at the nearby renaissance inn or the newly remodeled - points sheraton lax (make sure you get a renovated room i had a bad an experience at the - points sheraton lax too but the gm more than made up for it giving me a stay in a new remodeled room which was amazing.) • stayed november ---- traveled on business',not_happy
id28714,' great location nice city hotel located on the river walk with access to many resturants and bars. a few niggles though. no towels in room for first shower on arrival after a long days travel. the towels were sent up within an hour or so when requested but annoying as i had not noticed and had already showered and was wet and cold. cleaning of room generally ok but dark hairs on bathroom floor (im blonde) and dusty bedside tables. (a red drinks straw in situ on arrival was still under my bedside table when we left.) there were only sheets and an empty duvet case on the bed we had to request a blanket as we were too cold. sometimes the room service added it when making the bed and sometimes they didnt but at least we had one. the matress protector comprised of two loose blanket items which rucked up under the body during the night and was quite annoying and uncomfortable if you are a wriggler as i am. the breakfast bar bakery selection was not available on the second morning although the menu board showed bakery items were. we were able to buy toasted bagels though which took a while but were nice and hot. we went elsewhere after that. the most upsetting element however for us was the cleanliness of the roof top pool. we like to spend a lot of time by and in the pool but it was very murky and at one time i gave up going in due to hair floating in the water and muck on the bottom. every other hotel that we have ever stayed at has had a pool hoover thing that they used each morning to remove any debris etc. we went to the pool most mornings on our two week stay and didnt see that once. i asked the front desk when the pool would be cleaned and explained the problem (i thought to go back when i knew it had been cleaned) but they were unable to tell me and said they would report the problem. no change the next day though. the pool was extremely busy on the weekends and full of adults and children but still no visible cleaning. the pool also only had bar service at the weekends and even then any food order (including pototo crisps) was classed as in- room dining and incurred an additional percentage and a $- delivery charge. the large ice tub also failed to materialise again after the weekend. although having a notice on the door as you went in saying no smoking people were smoking around the pool and on one occasion even in it and flicking the ash on the pool side! that all sounds bad but on average as i stated to begin with in general a nice hotel. especially if you are not a pool lover.',not_happy
id28715,' i stayed in this hotel for - nights last week and thought it was a great place to stay.after reading some reviews i was a bit anxious but if you want a place in new york thats clean central and value for moneythis is it.i stayed with my sister and niece and we had a great time.everybody on reception was really nice espically joey who really made us feel welcome!!!the room was spacious clean and confortable.the cranberry deli next door is really good!we luved their choc cake!!!if u would prefer to spend your money on shopping in new york than on -* hotelsthis hotel is perfect!!!!',happy
id28716,' i recently stayed at the hotel with my -- year old son. the experience was one of the best i have ever had. the location was excellent close to attractions and public transportation. the property was well kept rooms very clean and comfortable and surroundings quite pleasant. the hotel is setting makes you forgot you are in a major city. the staff was exceptional. everyone always had a smile and was willing to accommodate your questions and needs. whether you are a family couple or business person you will find the hotel delightful. we are looking forward to our return.',happy
id28717,' this was my second time staying at this hotel (for work) and both times i was disappointed. this hotel is definitely not up to the same standards as other westins. hallways are dingy and depressing staff is not very friendly rooms could use an update. the hotel is definitely in a great location and if youre not spending a lot of time in your room you might be able to overlook some of its flaws. this is the first westin hotel that i havent enjoyed.',not_happy
id28718,' despite using trip advisor frequently i have never written a single review until now. morgans however deserves to be raved about. having decided to extend our stay in manhattan by one night i took a very quick look online and booked the first hotel that was reasonably priced and offered free wifi; what a fortuitous choice! the most significant element to this hotel is that one feels truly welcomed. from the moment of arrival the two gentlemen at the door leapt into action to greet us and throughout our stay nothing was too much trouble for these guys. whilst my partner arranged parking and luggage i went to the ph check-in where two smiling faces awaited me within - minutes i was back in the elevator with my room key wifi code a smile forming on my face and my migraine of the morning rapidly disappearing. we stayed in --- which was roomy quiet and had a pleasant view of madison avenue below. the room design here is outstanding. plenty of storage both hanging and drawers. iron and ironing board in the closet along with a safe hairdryer umbrella electrical adaptor and luggage stand. there is a small fridge in the room and the built in sofa not only looked good but was comfortable. the heating-cooling unit worked perfectly effective privacy and black out blinds at the window the bedside clock a very thoughtful touch and most importantly a bed which ensured a blissful sleep. ok so if i had to be really really picky the bathroom was on the small side (but the shower was roomy with excellent water pressure and temperature) and the elevators and corridors were on the dark side (although i personally thought that created a cosy ambience). dont let these small matters mentioned by other reviewers put you off! being european im perfectly with a continental breakfast this one was very good. the croissants and muffins were divine not to mention the fresh juice bagels toast a selection of teas coffee cereal and yoghurt on offer. although i spent less than -- hours in this hotel i left feeling relaxed and cosseted. for $--- i had an excellent sleep an excellent shower an excellent breakfast and free wifi - what more does one need from a hotel? well i got more not only did i leave feeling that i received value for money but i also received something that money cannot buy - truly outstanding warm and genuine customer service. the staff at morgans were super friendly and helpful throughout our stay but there were a couple of things at the end of our stay which indicated to me how much they care about their guest is experience. firstly having called for a bellman to collect our bags from the room we sat waiting for a good few minutes past our past our check out time when the telephone rang i answered it to be told that the bell man had been waiting outside our room but did not knock because the privacy sign was hanging on the door handle. class. secondly because i was so impressed on my return home i did something i have never done i called the hotel to personally extend my thoughts to management. when the telephone was answered i asked for the general manager and the receptionist put me straight through there was no fielding of my call at all. i left a voicemail message with my name alone and within a couple of hours i received a personal email from the general manager thanking me. impressive. i have stayed in ---+ luxury hotels on every continent and have much food for comparison. service of this standard alone would cause me to return but morgans offers much more than exemplary service it offers an exemplary experience.',happy
id28719,' stayed at this property in august and november. as noted by others long elevator waiting time was experienced in august but greatly improved in november. hotel is located near highway and is on the greyline airporter stops. very good location walking distance to pike place and downtown shopping malls. found the staff to be pleasant during both stays. rooms are adequate in size and beds extremely comfortable. rooms xx-- are corner rooms which are very spacious and have nice views. rooms xx-- are located near ice and vending machines and may be noisy. room service is fast and tasty but expensive and not too many choices for dinner. overall well worth the price for the $--- to $--- price range.',happy
id28720,' i will start out with the pros.... we arrived at the hotel at -:-- p.m. and were given our room right away. we got a newly renovated room and everything was very clean. the elevators were pretty fast didnt have to wait a long time to get on them. the staff at the concierge desk was very helpful in arranging a car to take us to the airport when we left. location is excellent - minute walk to time square good walking distance to central park top of the rock and etc. price was also a great deal. now for the cons: the room and bathroom were clean but there was a funky smell probably because there is no ventilation in the bathroom. we tried calling the front desk several times but no one ever answered the phone. we tried using the fast check out that appears on the telephone but it didnt work. we checked out at noon and took our luggages to the luggage holding room and immediately the man asked for a tip. i will most likely stay here again due to the great location and a good price.',happy
id28721,' great hotel. very pleasant and helpful staff. best location opposite penn street station which was perfect to get train to newark airport very cheap and easy $-.-- for a senior and $--.--.where shuttle bus would have been $-- each. hotel was very nice clean spacious. would stay again if i get the chance to return to new york. bottle of wine from hotel to celebrate our birthdays. huge room kitchen bathroom small but only wanted shower and to use toilet. toilets are very low in america. television docking station for iphone etc free wifi in lobby. stay at this lovely if you get the chance.',happy
id28722,' hotel-room: the room was a lot nicer than wed expected for a - star hotel. the room itself was spotless and the staff was very friendly and helpful! skyline hotel parking garage: do not park here!! we trusted the drivers would be careful with our luxury suv but saw them drive off with it like a race car. after our stay they brought us our vehicle with a very big dent on the front right side..we demanded to speak with the parking garage manager but they were extremely rude and unhelpful and wouldnt even admit to denting it. we went inside to get the hotel manager who was very nice but unfortunately he informed us that the garage was managed separately from the hotel. one of the drivers that id spoken to had told me his manager would be in next week but it turns out he was the manager and had lied..our estimate for the dent has come out to over a grand..and it is impossible to reach anybody from the garage management. one of the employees at store next door told me that the garage dented his brother is car on numerous occasions and refused to fix it!! i would highly recommend this hotel but if you can find a different parking garage please do so!',happy
id28723,' i do not like to stay in times square hotels but my brother and his family booked this hotel as they do not visit nyc very often. overall it is a good hotel. my room was a good size and in good condition. the bathtub was a bit dated but otherwise i have no problem with the room. it is well located for those who are visiting nyc for the first time and want to be at the heart of the tourist district. for the same price you can get a very nice boutique hotel the type that i always book when i go into the city. the room looked recently renovated it was very clean and since i was on the --rd floor – there was no street noise. however the walls were a bit thin since the child in the room across the hall could be heard quite well when he-she was un. overall i would recommend this hotel for those who wish to stay in times square.',happy
id28724,' bravo! rancho bernardo inn you have done it yet again. my wife myself and our son stayed at the rancho bernardo inn over this past weekend for the kids rule program and per usual did not want to leave! from the second we got into the room my son was bursting with excitement and anticipation they had a small tent right there in the room a full sand pale of goodies treasure map glow stick a whistle (i would have been ok without that one) a soft (easy assemble) airplane and much more to keep my child and occupied. the wrist bands the kids have to wear get you everything ive never seen so much free stuff just handed out to the kids free smoothies a wii game room smores a movie on a big projector screen right out by the pool at night and my favorite: a huge slip and slide going right down the side of the driving range. ive only just mentioned a few of the amazing things we did this weekend and the staff at the rancho bernardo inn were exscuisite friendly to help and just simply nailed it! maureen carew (assistant general manager) was involved in everything ive never seen a more engaged conductor and manager. she made sure everyone was and having a good time absolutely ran the show. thank you maureen and thank you rb inn! we will be back!',happy
id28725,' i would like to thank all the staff at this hotel. after we found out that we had booked at the wrong hotel. henry robinson the hotel ambassador went out of his way to get us a room at the fairfeild marriot ( just across the parking lot). he took our suitcases over we were upgraded to a jucuzzi suite. and henry checked on us everyday to find out if everything was alright. dedicated staff like the staff at these hotels are hard to find. my over all expierence was clean rooms good food great atmosphere and henry will always be in my thoughts as one great guy!',happy
id28726,' spent one night at the marriott indianapolis north and had a very good experience. everyone was extremely friendly. we also had a reception on the terrace and a company dinner there. food was excellent and the staff were extremely attentive. the rooms were nice and clean. the only reason i did not give it and excellent rating is because of my own preference. the beds are extremely soft. almost to the point of holding you while you lay in them. i prefer a much firmer bed. i would highly recommend this property.',happy
id28727,' i give this a five star just beacause of the staff. i had a couple off problems which i did complain about and the reaction of the management was excellent and the problems were soon forgotten. special mention to mr. alfano head of food and bev. per se the hotel is so-so . we were assigned a really good room high up with amazing view of the valley. rooms are a bit pokey though esp bathroom. pool area is a bit small. prob should have mentioned it to reception but there does seem to be a lot of plumbing noise which did upset sleep somewhat. warning : not had this before but wi-fi is chargeable by device rather than by room. didnt feel hotel made this clear enough. but again acknowledged it when i left. i jst dont understand how the value chains can provide it free and higher cost hotels charge. one day soon theyll get it maybe. easy walk to universal - city walk. the hilton next door might look fancier but i would defintiely go here again simply as i know the staff will look after you. all in all thanks to the management for a good --night stay.',happy
id28728,' enjoyed a four day visit to new york over the easter weekend with my family our stay was made all the better as an experience by our stay at the room mate grace hotel. great location just off times square and within a few minutes stroll of -th avenue. staff friendly and helpfull maid service excellent. rooms small by european standards for the price but comfortable non the less and efficiently laid out. the bed must be the most comfortable i ever slept and as a -- year old with a bad back that is saying something. breakfast was an added bonus not extensive but enough choice to keep everyone . i would recommend the hotel to anyone not cheap ($----room-night) but in terms of new york prices well worth it.',happy
id28729,' good location half block off --th st. mall; great gathering place for extended family events; close to many venues. trendy update to old building; expansive suite. clean. phone reservation staff icey with a take it or leave it attitude - other staff makes up for it.',happy
id28730,' i travel to seattle twice a year on business and usually stay at the westin. i tried this hotel on a recommendation from a friend and was not dissappointed. the room was very large and well appointed. the location was great too as it is located closer to the water so no long uphill walks. great bar too with a good atmosphere great selection and friendly staff.',happy
id28731,' yes it is near a bar and the neighborhood is a real one it is not luxe. but there is a diners dives and driveins next door. the cooks cook to order and the waitresses call you hon. a gem that made us want to stay another week and work our way through their menu. also the walk to market is short. thank you!',not_happy
id28732,' i had stayed at this hotel the year before and it was wonderful. this time i was so surprised to see that their parking lot was missing! they had a great valet setup but it took time and tips. the super comfortable bed i was looking forward to was replaced with an adjustable mattress that was difficult to adjust. it never really moved very far from firm. the air conditioning system was so loud that the second night i left the fan on all night just so the air conditioning turning on didnt wake me up over and over. the good part of our stay was the staff. they were friendly and helpful. wihile i love this hotel is location i will be looking for another place to stay the next time in town.',not_happy
id28733,' i had higher expectations but honestly i havent stayed in a crowne plaza in quite some time. regardless i hope that other locations in the chain are better maintained than this property. there is some odor in the rooms and halls that was so bad i bought an air freshener from the nearby target to mask the smell. the beds are somewhat uncomfortable as well. the location is the best part though - several places to eat and target is right there as well. however next time ill stay at the hilton which was what i should have done in the first place.',not_happy
id28734,' i stayed at the rancho bernardo for a couple of times during our us west coast trip in the beginning and the end to be more precise. both stays fullfilled and even overtopped our expectations by far. the inn is location is unique calm and ideal for some relaxation. the spa treatment is the best we have had during our trip and incomparable to those we get here at home in europe :) . i liked the attention of the waiters their punctuality and ofcourse the food was the greatest. on sunday we came back to enjoy sunday lunch or brunch as it was called. it was like - courses or something very nice and extensive and above all delicious. the pianoman was playing great songs too :d',happy
id28735,' the hotel itself is very nice. the rooms are large and a fridge-micro is in the rooms. there is a convience store across the street as well. each room has free high speed internet. the only downside is the breakfast is kind of lame. the typical continental plus you can make your own waffels. the staff is very nice and courteous. would recommend to those that are in the area to stay here. our rate was ---night king.',not_happy
id28736,' travelled here in may with my partner and her parents to celebrate my partner is and my mother-in-laws birthdays. we love the area having stayed in nearby hotels before and were able to get a good price on two king premier rooms. not sure about the recent poor reiews we had a great time. it was my fifth time to new york ive stayed in some good hotels in this sort of budget and this one certainly matched up. we had rooms one above the other they were a great size with a huge jacuzzi tub.both rooms were well appointed and spotlessly clean. i had emailed a short while before we went and on the night we arrived there was a bottle of sparkling wine and a fruit platter waiting for us in each room. excellent remedy for the jetlag! the staff were fantastic and went out of their way to help. the concierge service was fantastic and recommended some fabulous restaurants - including dock is seafood restaurant just a short walk away. the daily wine tasting was a nice touch im not a wine drinker but they also had sangria on offer which went down well. the location is great i love the murray hill area. the hotel is just two blocks from grand central station. we never had a problem hailing a cab and on the rainy days we were grateful that the doorman did it for us. we never waited more than a minute or two. we didnt eat int he hotel at all. for breakfast head down towards grand central and go into the pershing square diner it is the best breakfast ive had in nyc. we had a fab time the only thing that stops me giving it - stars is that it perhaps lacked a little charm that weve experienced elsewhere but i would highly recommend the hotel for the price - after all in nyc when you ar out and about most of the time who needs charm? excellent location excellent staff.',happy
id28737,' i booked a five night stay at the curtis as a first-time visitor to denver. i found it to be just delightful! its overall decor and themed floors are charming - not fussy or overdone and definitely not heavy-handed. how lovely (and unexpected!) to find a unique stylish functionality with a sense of humor and a friendly smiling and service-oriented staff. unlike a previous reviewer i found their room service to be an excellent value for the weary traveller. but even as a single traveller i enjoyed going down to the office restaurant. they have a hearty breakfast buffet for those in a hurry and some unconventionally paired delicious ethnic foods that are beautifully presented and a real break from typical hotel food. i skipped the martini bar but the combinations were tempting. i had a beautiful view of the town and the mountains from the --th floor in a spacious corner king room. the duvet was snuggly and the pillows had enough variety to please picky sleepers. i wasnt bothered by noise from neighbors despite a full house and was able to polish off my evening studies at a comfortable desk before checking out the flat-screen t.v. the neutrogena toiletries were very nice and the housekeeping staff was excellent. the location is convenient to all the downtown attractions and i didnt have any safety concerns. well done!',happy
id28738,' this is a standard hotel maybe a little nicer than a hilton or a westin. the location is great but because this is an upscale hotel they charge you for everything extra. there are hotels nearby that are cheaper that include amenities such as wireless internet coffee in room etc. for free.',not_happy
id28739,' i am currently staying at this hotel and normally i write a review after returning home. unfortunately i have had enough. all was good on check-in and i thought it would be great i even got a call -- minutes later asking if all was ok. the room is ok nothing special basic bathroom and an empty minibar what is the point of having it. one nice touch was a pod type coffee machine. i then prepared some laundry and it was -pm so i knew it would not be back until the following night which was fine. i forgot to call housekeeping and asked the reception on the way out if they could arrange the lady i spoke to was just full of excuses not to help. why didnt i call myself from the room? (i forgot) why dont i go back to my room and call? (i am on my way out) why dont i call in the morning? (i have had no sleep all week as i flew in from singapore i want a lie in and you have to call before -am to get them picked up) house keeping cat enter the room with nobody there !!! what how do they clean it... and it went on and on luckily someone with an ounce of customer service overheard and said no problem we will deal with it....... next day i asked if i could have a late check out for the next day and the lady at reception just said how can we tell you will have to come back on the day of checkout and ask... that is ok but no need to be rude. the hotel is full of kids so no chance of any peace and quiet breakfast is a theme park and not that good either for the money... i now wish i paid a couple of extra dollars for a decent hotel. this should not be ranked at number -- i think a problem is that service is included in the price so they dont get tips and the staff just cant be bothered there are one or two who are very nice but the rest let these ones down. location is ok but apart from one or two restaurants not much else around... this is at best a mediocre hotel not worth the high rating for service they go on about',not_happy
id28740,' we got a really great rate on this hotel especially considering it is excellent location and we got the room for - nights over -rd--th of july. the whole hotel is just beautiful the staff are wonderfully attentive and couldnt do more to help. we had a small problem with our ac which was fixed quickly and efficiently. i wouldnt stay anywhere else if visiting dc.',happy
id28741,' i must stay being a long-time resident of the city that the service we received was absolutely amazing. my wife and i spent the weekend at the mondrian for a little staycation and had a marvelous time. wilson thank you for the hospitality.',happy
id28742,' we are glad to say that our first visit to new york city was most enjoyable in many respects and to a large extent we feel that choosing crowne plaza helped in good measure to enhance our experience of the city. its central location facilitated our planning for and our visits to the many attractions cultural and otherwise which abound throughout the city. in between these we were reassured by the comfort of well-maintained accommodation on our return to the hotel and most importantly by the useful and charming attention that we were afforded by the hotel staff. in this respect we would like to highlight in particular the generous and helpful personal assistance that we received form the following: mr robert w ms vicky martin and vanessa at the front desk and mr vim phuma lee from the catering staff all of whom combined to ensure that our stay was home away from home and that our holiday in your city became a truly memorable experience.',happy
id28743,' we got an excellent deal on this hotel and booked on the basis of the good reviews as i was unsure of the area. no concerns however the surrounding area was fine - blocks from times square and we felt fine walking back at night. the m-- bus stopped right outside the hotel which was extremely handy as the nearest sub was - blocks away. plenty of eating choices in the surrounding area away from the main tourist areas too - the deli next to the hotel was excellent value for breakfast and the staff very friendly. our room was better than expected - plenty of space - double beds fridge microwave and a view of the empire state building. very clean and fresh. the shower is a bit of a puzzle other than that room perfect. the maids were friendly as were the handy men in the hotel however the front desk staff could do with some customer service training. got the impresson our very existence was a nuisance to them. our key cards took shots each at failing to work and had to get them reset every couple of days which was a pain. this is my only complaint though aside from their front desk staff the hotel itself was a great choice and we would stay again.',happy
id28744,' we have recently returned from nyc and we stayed the w hotel. this hotel is right in times square and was a fantastic location to get around all of the sites. this hotel is ultra contemporary and is very clean and the rooms were of a very high standard. we emailed prior to arrival to request a times square view (we did not pay for this) and upon arrival this was granted. the staff are highly professional and polite. we cannot recommend this hotel enough.',happy
id28745,' we booked based on trip advisor as well as price. when i made the reservation i asked for a quiet room away from the elevator and they indeed took care of this. our view wasnt the best but the room was quiet. the staff is incredible. john and starr at the reception-check-in (on the -th floor) were fantastic and very helpful. the doormen were super friendly and also very helpful with directions and getting taxis. connie in the breakfast room was fabulous as were the other people working there. when coffee or food ran out (get to bfast early - the tourists are hungry!!) the staff would find us to let us know items were replenished even going so far as to bring the fresh coffee or fresh breakfast items to our table. having free breakfast (a pretty big selection at that) was great - it lasted us well into the afternoon by the time we were hungry again. during the weekdays they offer a dinner buffet. it is not gourmet but it is fine a quick bite and it is part of the stay . i agree with other reviewers about the rooms ours needed a little bit of tlc in some worn areas but overall our room was perfect for our needs. the only downside was there was one weekend afternoon that we came back from sightseeing all day around - pm and our room wasnt made up yet (the cart was doors away from our room). so we left for about an hour and a half (which meant more shopping for our daughter so she was !) and when we came back our room was completed. the location is perfect - we walked to-from many sites incuding the art institute the magnificent mile john hancock and the sears (willis) tower and millenium park. i definitely recommend this hotel especially for families.',happy
id28746,' when we arrived at the skyline we found the reception area quite striking nicely done with marble floors and oak pannelling. however when we tried to check in the receptionist was chatting to a colleague and then answered the phone before dealing with us! that put us off a bit but when we were seen to (by another worker) we were dealt with quickly and efficiently. the rooms were clean but very basic. not recommended if you want to spend a lot of time in the room. it looked as though it had been recently decorated which appealed but the furniture was fairly old. the best thing about it was value for money and location its a great distance from times square (- blocks) and broadway. all in all i would go again but it was very basic!',not_happy
id28747,' this is a hard hotel to review. it was quite a lively spot and clearly popular. we did a one-night staycation booked via vacationist. we were first shown to a dungeon on the -rd floor (---) that was of a nice size but dark and the windows had the foggy glass you used to see on bathroom windows. we called to request if it were possible to have a room with more light and immediately carribe brought us to a nicer room on the -th floor (---). the room was a nice size but had no drawers or real closet: it did have a guitar and real turntable though… the hotel has a dark feel with dark walls. our room had good light but still felt dark with the black paint on - wall sucking the light away. the bathroom was narrow. when sitting on the toilet one felt shoehorned in place. location was good: a one block walk to the n&r subway line on --th st and a short hop to madison park. the hotel gets points for being interesting but i do not think i could handle more than a --- night stay.',not_happy
id28748,' add my name to the list of satisfied guests at the comfort inn. we were very impressed all around. we dont like to lug around our laptops so are dependent on hotel access. couldnt be any better than here. free in room or in the lobby (seperate room with - terminals) wireless if you bring your own everything. nice room with plasma tv smoking rooms available excellent free breakfast pool hot tub good location great rates friendly staff.',happy
id28749,' my friends and i stayed at the whitcomb from april ----- for my friend is --st birthday. we got a steal for $--- for the night. at first we had trouble finding our room because the walls were covered in mirrors- as was our door so it blended in. finding it was a fun journey! the - of us fit comfortably in a room with a rollaway very high ceilings but somewhat dated furniture. we didnt care about the room because we were there for the location to the bars downtown. the beds were average in comfort with clean linens. we tipped the maid for her efforts. the staff was extremely friendly and helpful and there is a doorman that checks guests for room keys before they can get into the elevator. that is nice because downtown on market street has some interesting civilians to say the least. all in all it was a good experience and i would visit again.',not_happy
id28750,' got this place for $-- on priceline for - nights (august ---). called the day before to confirm reservation. because of priceline they couldnt give me the type of room until we checked in. we got a room with a king bed overlooking the city. this was a pefect room for my wife and i. the bed was very comfortable and the bathroom was great! the staff was very friendly and the hotel just had a very fresh feel (didnt have any kind of musty or mildew smell that some hotels do). the workout facility at the westin is very good as well. - treadmills a bike and elyptical machine as well as free weights and nautilus machines. the only thing that was somewhat a negative was the parking situation. $-- a day for valet with in and out privileges. there is a self park right beside the hotel which is $-- but does not include in and out. we only did the valet for one night. fyi: you can park on the streets on the weekend. just find an area where there is no meter and anyone can park on the weekend. during the week it is - hour parking. overall i was very with this hotel. like every other westin ive stayed in this is a quality hotel.',happy
id28751,' great location and nice room. complaints were the sleep number bed was just ok not great. also... we have a young child and had to valet our own luggage inside as the bell boy was not around. then once the saw us helped and off course wanted a tip. little tacky. good airport shuttle service and free newspapers in the lobby.',happy
id28752,' previous critical comments were right on. this hotel was not what we expected. as was described before the bathrooms are small. in fact the door barely clears the toilet which sits right up against teh tub! the hotel staff was great - in fact they made our visit somewhat bearable. we requested a riverwalk facing room but that didnt happen until the seond night. we were on the -th floor and heard every vehicle driving by outside. what was unbearable were the rolling boom boxes with their -- base speakers on the roads outside our patio. they finally stopped driving by about -:--am on both weekend nights. with an -:-- conference both days not a lot of shut eye. san antonio ought to ban the loud vehicle sound systems after midnight - or even earlier. room service and house-keeping were very good. this was obviously a well staffed well trained customer friendly staff. but they couldnt make up for the physical drawbacks or muffle the noise from the street. if it cost was few more pennies stay at the rivercenter - weve been there before and its well worth it. this hotel is one and done for us!',not_happy
id28753,' ---m-tx stayed at homewood suites after searching through allll the travel sites for a good place in san diego. now this place isnt exactly in the middle of touristdom but since we had a rental car this was no big deal. and unlike many places parking',happy
id28754,' rooms were beautiful with amazing views and the staff meet our every need. great experience.',happy
id28755,' consider this hotel if you want most excellent customer service a great hotel restaurant and modern decor not to mention a goldfish for your room upon request! we were late to arrive with an early flight out the next day so it was wonderful to have things arranged when we arrived. ask for an interior room if you wish a quiet location. free wine from --- p.m. located in the heart of san francisco near union square within an area filled with upscale shopping options. easy to access via bart for -.-- one way from sfo-get out at powell. one half block walk from station.',happy
id28756,' ive stayed at this hotel --- times now and every time is great. the location is perfect - right on the edge of center prak. it is a short walk to some of the big attractions in the city and the subway is nearby if you want to travel further. the rooms are good size for nyc and clean. the beds are very comfortable as well. the only thing i wouldnt recommend is the breakfast which is overpriced.',happy
id28757,' one of the best things about this hotel is its great location which is convenient to most everything in austin. but we also found it to be comfortable and well-appointed with a very accommodating staff. we enjoyed staying there very much and would choose it again on another trip to this fun city.',happy
id28758,' my wife two children and i stayed at the nob hill motor inn for three nights in early november. for under $--- a night we received a spacious room with - very comfortable queen beds continental breakfast and free parking. from the outside it looks like a typical ----s motor inn with a u-shape and parking underneath the rooms. but the rooms themselves have obviously been renovated. they are as nice or better than most chain hotels. the location is on pacific ave one-half block east of van ness and - --- blocks west of hyde where you can pick up the cable car. pacific is amost level so the walk to the cable cars is easy. we purchased --day muni transit passes and rode cable cars streetcars and the subway all over the city. within --- blocks there is a wide variety of restaurants. the continental breakfast (muffins doughnuts apples bananas and packaged pastries) is quite satisfying. we enjoyed breakfast but if you want something more gourmet or more substantial you will need to eat out. the husband and wife owners appear to work all the time and are quite friendly. we highly recommend nob hill.',happy
id28759,' if you want a hotel in the village next to the hudson river and the hudson river trail as well as the hi line (which is wonderful) then this is the place for you. if you are looking for - star luxury then it is not. the hotel is clean the staff is very pleasant and helpful but the rooms are small and you may run out of hot water. the hotel had it is --- year anniversary i believe and youll know that it has been lovingly maintained but it is still old. we had a lovely - night stay but i prefer midtown.',not_happy
id28760,' very clean rooms. quiet neighborhood. hotel has nice pantry to purchase items.',happy
id28761,' this would have been a - star rating if the quality of the room was a little better. the room was average on the older side with a kitchenette full size fridge microwave pots & pans and dishes. i couldnt get the wireless to work but the ethernet was fine. the tub leaked profusely and the ice maker didnt work. i asked to have them fixed. the fixes were to remove the on-off lever from the ice maker and to tighten the knob on the tub to the point where it wouldnt leak and i couldnt turn it. not what i expected or wanted. there were free breakfast items (oatmeal packets milk juice muffins) and a store where you could get assorted items and have them billed to your room. word to the wise - if you have double occupancy make a point of it because our room was actually for one person and the bed was in the corner with only - nightstand. i had to crawl into bed from the foot of the bed. we had to have several large boxes of medical supplies delivered before we got there and there were no problems with that. due to a delayed flight we arrived several hours later than we intended and there was no problem checking in. the staff was very nice.',not_happy
id28762,' we combined my wife is stay for a convention with a weekend with the kids (- and -). the kids loved the place especially the pool and the nearby escalators in the mccormick center. the staff was professional which i expected but remarkably friendly too. i saw some crabby guests but the employees at the hyatt smiled right through it all ( employees = good management). we enjoyed exceptional service from start to finish: doorman bellman front desk maintenance (delivered refrigerator) pool attendant housekeeper concierge room service bartender bar hostess-manager and finally the parking garage attendant and manager (key didnt work on final exit but it was taken care of quickly). no kidding: smiles across the board. if you self park be sure to pay at the desk. that way you can get in and out without paying $-- each time rather than $---day. you can get to your car easily and quickly and the location means youll probably be using your car. on the other hand it is the closest hotel to the convention center and the food service in the hotel is is a good value. the hotel has a nice view of the lake to the south but looking north toward the skyline is better. the windows needed cleaning but everything inside was immaculate. finally for family travelers consider bringing your bicycles during summer. the trails to the museums and navy pier are close and there is a beautiful stretch of shoreline running south that was well-policed and bounded by the freeway.',happy
id28763,' we had a wonderful time at this hotel. it is nicely remodelled and very comfortable. it was nice to sleep on a select comfort bed. service at the desk was great. parking is very nice too and affordable for the area. the best thing about this hotel is it is location right accross the street from pier --. cant say enough about the location!! the price compared to other hotels that are not as close is excellent at least --% less...making it a great value! if i had to search for something to criticize -- the bathrooms could be a little bigger.',happy
id28764,' as many of the other reviewed mention jeff was outstanding. both bartenders were good. other than that this location leaves a lot to be desired. as faculty manager i am trying to make a decision between starwood and marriott to collect reward points and ive been visiting both throughout my summer vacation. im making the final decision for the university staff when they start in september so i will admit that i have high standards but even for the occasional traveler this hotel is not quality. if the air conditioner is turned up to -- or above the entire room becomes humid..all windows and mirrors fog up. lol sounds laughable but true. you can also tell that maintenance has not been kept up. the staff is rude and nonchalant at best. they are very assumptive. for instance i waited for about -- minutes after breakfast to give the server my room number and then still waited in the general vicinity getting tea-waiting to see if she would show up. she walked up to me with all the attitude and assumptive nature and yelled hey are you going to pay for your breakfast you just ate. i politely said yes i was waiting for you to come back so i could tell you the room number. no apology she just disappeared. i went to the front desk to confirm she had charged for breakfast and found out it was double what she noted. kookie at the front desk also made assumptions and her service was lack luster. among other instances one instance i asked for a receipt and she yelled at me about not being able to give me a full receipt. (i booked through orbitz periodically throughout the summer to see if customers who book through a -rd party would be treated differently. id say across the board they are and ill make that recommendation to my staff as they use their yearly budgets). im not accustomed to be yelled at or having to reassure those with an assumptive attitude. overall id say there are plenty better quality hotels in the area that have good customer service quality rooms and have a smooth process. in fact i stayed at one of the competitors before coming here. definitely stay elsewhere. youll be happy you did.',not_happy
id28765,' we stayed on two full bed this october. i like the location it near flariton building and union square empire state building. taxi cost to downtown and time square around $-----. i also like that they have free hi-speed wifi in the room. the room was clean. i praise the staff. they are informative and friendly. the free breakfast is just ok. muffin bread and coffee.',happy
id28766,' arriving at the st james and the encounter i had with the elderly desk clerk should have been a warning. apparently there are two imaginary lines where you are supposed to stand - one in order to check in on a pre-paid visit; the other a key drop off and colection line and as well there is an imaginary place to leave your bags; and find your own way to the unsigned lifts. next you arrive at your room. the linen looks tired and well used. the snoring can be heard from the adjoining apartment. memo to self always keep your shoes on the carpet looks ancient. by the way dont ask questions about the sign in form apparently no one does. the location is good but strongly recommend look somewhere else',not_happy
id28767,' contemporary hotel with its arabian taste. standard room good size -- lcd tv beautiful decor quiet. housekeeping staff and service staff great as well as room service. has a super bar and rest looking towards central park. will definitely stay here again. loved it!',happy
id28768,' i stayed here at the beginning of december after getting a deal from priceline. i discovered club quarters for the first time in chicago last summer. before that i had never even heard of this hotel. from what i gather it is a membership hotel but they open the hotel to non-members on weekends. all the rooms are clean comfortable and modern with free internet access and water; and all the rooms have a shower versus a tub. this hotel had a -- hour fitness center but i didnt have the opportunity to use it. the hotel is nice but one thing you should be aware of is that every room is different. some rooms are very small some are larger. ive stayed at the chicago hotel twice and the rooms and layout were different. i dont think this hotel has a parking valet - at least they didnt the night i stayed there. i was here on a saturday night and chose to street park which ended up working well since after -pm and all day sunday street parking was free. as for the location if youre looking for the hustle and bustle of union square you may want to rething this area. it is in the financial district which i guess is more happening during the workweek. right across the street from embarcadero center it is about a ----- minute walk to union square and is right next to the transamerica building. i did a lot of walking to union square which is about ----- minute by foot and also would walk over to the civic center area which took about -- minutes. if you know where you are going you can map out a route in which you avoid some of the infamous san francisco hills. as for safety it can get pretty quiet at night and mostly what youll see is homeless and tourists. since once i parked i kept my vehicle in one place i walked everywhere and had no issues walking at all hours of the day and night. as far as price this is a great alternative to union square and i give this hotel high marks for it is individuality. it is like a very nice boutique hotel.',happy
id28769,' a couple of nights at the chandler was a great introduction to boston. the location is fantastic close to everything comfortable and pretty. a good base to see the high lights of boston. the gay sports bar on the ground floor is brilliant - loved it. having booked a twin room a double would have been better. the rooms are not the over sized us hotel rooms i had mistakenly assumed. space was an issue as we were here as part of a longer trip to the area. but for the price id be to recommend',happy
id28770,' my wife and i stayed here on a friday prior to flying out of lax for our vacation. we did the stay and park package where you leave your car their for a week while youre gone. the price for the stay and park package was good ($---) and cheaper than just parking our car at lax. the service was weak though (aside from the vallets who were great and professional). we booked our room the previous night through their reservation service. when we arrived they couldnt locate our reservation so they booked us again (we were double charged when i reviewed our credit card statement). the rooms are small and the hotel is old. it attempts to make it a chic hotel but it feels like a dorm room. the bar was nice no complaints there. when we walked into the lobby it reaked of weed though that could have been the guy next to us checking out. if youre looking for a place to park while leaving la or if youre young and dont care much about the accomodations and are just looking to party then this hotel would fit the bill. as for us we werent impressed at all.',not_happy
id28771,' minimal services available. cannot even get a soft drink after midnight. i found the lack of these sorts of amenities to be quite thoughtless on the part of management. staff varies. some quite attentive but just as many or more are indifferent. would not stay here again.',not_happy
id28772,' the crowne plaza is just what you need in a business hotel circa ----. the dated design doesnt help it is location off the track at the far dicey-feeling end of riverwalk. you are only about -- minutes walk to the busy areas but it is not a comfortable feeling at night. however the price was good for our group and with daily meetings became less of an issue. (when youre in all day that is when you start craving an updated space.) to the positive traits: •staff was generally very nice though a bit slow •there seemed to be good security around the property •getting cabs was fairly simple •once in my room i heard nothing from other rooms (not the case for my colleagues though) •internet access was consistent and very good throughout the hotel! and some negatives: •location is off the track if youre touristing •for caffeine addicts the nearest starbucks is - blocks away (this has to be a first for any city!) •room design is dated and lighting is not great •the elevators are rather slow depending on your reason for being in the city it is an economical decent alternative but there are newer properties even closer in that deserve a look.',not_happy
id28773,' beautiful hotel! actually spent some of the time while in the lobby dodging wedding parties-guests. it is a very popular hotel! the location is great. we were supposedly within walking distance to a lot of things (we did do the long walking tour!) but when youre not native to sf things seem a bit far... two things to note: the elevator(s?) get busy on occasion and youll have to wait in line! also someone posted a bathroom photo that has a scale in it and while i was delighted to see it our bathroom actually did not have a scale. not a huge problem but when attempting to stick to weight watchers while on vacation every little bit helps!',happy
id28774,' stayed here for a business trip from -----------. check-in was a breeze staff were very friendly and helpful gym had all the cardio and free weights i needed room was spacious and comfy. sales manager even had a welcome treat waiting for me in my room! unheard of in this price range... the evening reception is great. virgilio and daniel at the bar were great. hugo was great help too. the hotel is on stemmons freeway so if you dont have a car downtown can seem close but be oh so far. that was not an issue with me. dallas alas is a driving city as public transport is not that great anyway. i will definitely be staying here next time im in big d for business! ivan c san francisco ca',happy
id28775,' my daughter and grandaughter and i stayed at this hotel for - week. i picked this hotel because it was close to penn station and from the reviews i read on this site. i was a little nervous about the neighborhood but the location won me over. the hotel was very clean the staff was very friendly and helpful. our room was clean and updated. we saved a lot of money on breakfast because of their ample free breakfast. i read that the elevator was slow but we didnt have any problems with it. the only complaint was that the bar on the roof was always closed when we got back to the hotel. we stayed out late and would have liked to see the view from up there but never made it. we never felt in any danger from the neighborhood but the smells can be a little overpowering at times but once in the hotel it was okay. we requested the back of the hotel and were told we could have a room in the back but they gave us one on the -th floor in the front and we could hear police cars garbage trucks etc. in the morning and at night but we were usually so exhausted we didnt hear anything once we were asleep. there was a subway down the street from the hotel which was convenient. i would reccomend this hotel to everyone and i would definitely stay there again. one other thing i would like to mention is that they have a bag check for guests which really helped. we checked out on a thursday morning but our train didnt leave till - a.m. the hotel let us check our bags (- bags) until midnight and then called a cab for us and helped us load them into the cab. this is probably the best hotel i have stayed at in the past couple of years!!',happy
id28776,' the park central new york is in a very convenient location and offers an excellent deal of rooms services overall quality for the values charged. the breakfast is very good and i stronglly reccoment their rates with breakfast included. the hotel is staff is very friendelly helpfull and attentious. it makes everyone fells like at home . i went at park central for the first time in early ---- for a conference and it made me go back this early ---- for leisure. i strong reccoment park central hotel either for business and leisure.',happy
id28777,' i stayed at room --- which was exceptionally comfortable and clean. i had a nice shared bathroom not a dust to be seen just spotless. there was some noise outside the hotel which could be heard in the room but overall the noise was minimal. a very great location in the upper west side few blocks to central park starbucks bank of america atm gourmet café charming boutique nail spa and subway access - it has it all. thank you to jan eduardo andrew charles and to all the staff for the best stay i have ever had away from home. their dedication is second to none and they exceeded my expectations. i look forward to my next ny holiday and ill definitely stay at hotel newton. xx',happy
id28778,' i stay in the hotel from the ----- till ----- i paid $--- per nigth. in the hotel they said that parking in the hotel was $-- per night or i can park my car in the street but that i have to be carefull were to park. we went to the restaurant my wife order a salad the lettuce wasnt cut and was with out dressing. the wi fi in the room wasnt good the computer found it but wasnt working the coffe machine wasnt working. i will never go back again.',not_happy
id28779,' if youre looking for a warm and cozy bed and breakfast look elsewhere. not a nice or well maintained place to stay at all. the rooms are very small cramped and creaky with worn-out furniture and a tiny very uncomfortable bed. it was worth it to me to move to another place and pay the penalty for being within the cancellation period. save your money! i wish that i would have come here before we booked that place....i will next time.',not_happy
id28780,' this is my new to stay spot for me and my family. i brought my - month old my -.- y-o and we had a great time! the staff was so friendly. the room was the best value in the city i think. all suites. we had a bath and shower from which to choose depending on my kids whimsy. and the furniture is modern - so it was rounded edges and at the perfect height for cruising or my -.- y-o to feel at home. the concierge helped us to book the landmarc restaurant at time warner for a big kid gathering with all my nyc friends with kids and it was a hit! a stroller parking lot and coloring for all the kids. free internet! this is my favorite hotel in nyc for the family! only downside is watch out room service gets with salt and butter',happy
id28781,' i just spent two nights at the omni in san francisco at the end of a ---day trip to various california sites. we had three couples in our party. the hotel is beautifully decorated had conscientious staff great sheets. it is location is two blocks from chinatown in the financial district and the street car runs right in front of the hotel. we needed quick transportation one evening in order to make our alcatraz tour and the doorman provided two town cars for our party and we only had to tip the drivers. because of its location our -th floor room overlooked the top of the wells fargo bank and a subway shop. there is a complimentary coffee maker in the room and a daily newspaper. we were very disappointed to be charged $-- a day for wireless internet access since every other hotel we had stayed at in california provided this service for free. there is no parking. valet parking service provided by the hotel is $-- a day plus tipping the driver! there is st. mary is parking garage one block away with the awesome rate of $-- a day! the phone in the bathroom lighted closet and nightly turn-down service was nice.',happy
id28782,' awhile back i wrote a review of the palomar that was less than positive. actually that review was quite negative. since that visit ive been back to the palomar twice and am pleased to say that i have done a --- (or at least a ---) about the hotel. the rooms are generously sized honestly priced (for dc) pleasantly quirky in that kimpton way and as others have said free wine! as. for the staff each person i met was gracious helpful and generally first rate. in particular id like to give a shout out to the bald guy at the concierge-front desk who welcomed me upon arrival (around -:-- pm on -----) and whose card i took but misplaced. he is an exemplar of what makes kimptons special. when in dc you cant do better than the palomar!',happy
id28783,' have returned to this hotel several times. the hotel is comfortable and beautifully furnished. the food is excellent at both the restauarant and the bar (make sure you try the iced margaritas!). the bar does close early (around -- pm) but there are plenty of other bars open late nearby. service is excellent throughout and the location couldnt be better!',happy
id28784,' i had read the reviews on this site and was hestitant to stay here. but i needed something cheap in that area and motel - fit the bill. also i had stayed not long before at the motel - at dfw airport and loved the value. i was not disappointed with the sea airport motel -. was it recently renovated? i dont know but it was very clean. the staff at the desk were friendly and helpful. the room was very basic but perfect for my needs. i paid uis$--. what value! it is now definitely my first choice in seattle. the area is a bit sterile. walk three short blocks south on the same side of the street to a very nice denny is. there is no airport shuttle service but just cross the street from the motel at the light and get the --- which takes you to the terminal door. it is probably faster than waiting for a cab! getting there. i arrived in seattle at the greyhound bus depot downtown. walk out the front door onto stewart street and look diagonally across the street to the left. youll see the court house with a plaza in front. head to the bus stop and take the --- express. take it all the way south to the airport and transfer to the --- heading north back to downtown seattle. yes youre going in the direction from which you just came but get this: the bus leaves you off right at the motel - lobby! it is just a short ride from the airport; look for the huge motel - sign in the air and ring the buzzer. if you have luggage it couldnt be easier--all for $-.--. then getting back to downtown seattle is easy with the --- bus stop at your door the ride is just -- minutes again for $-.--. why stay downtown for three four or five times the price?',happy
id28785,' despite the fact that this could be a very cool hotel the place sucks. the front desk one of the nights we were there was run by one of the rudest people i have ever met. i will not name him but when we had a problem with our room he was extremely rude and would not hear our issue. very very dissapointed.',not_happy
id28786,' very pleasant staff and room. especially considering what we paid. recommended and the cafe-restaurant next door was handy and good. a fair old walk to downtown -union square so dont stop here if you cant walk for -- or -- mins. each way.',happy
id28787,' i stayed at this hotel for one night in july -- and got exactly what i expected. first class service accommodations and scenery. we got a room on i think the --th floor and we overlooked times square. some friends we were with stayed in a room on the --th floor so they could see further but were not facing the action. the hotel was impressive because it is open in the center (similar to an embassy suites) for most of the way up. this gives guests a dizzying view down to the lobby from almost all floors. the elevators were glass and the fastest i have ever been in so that was fun too. hotel architecture aside this marriott came with all the features one comes to expect. plus: the hotel staff held our bags after checkout until we were ready to leave the city. minus: the concierge-ticket desk did not offer any deals or much guidance in the way of broadway shows to guests. we were better off booking outside of the hotel.',happy
id28788,' stayed at the standard on july -th in a standard suite. --- degree views from floor to ceiling windows are extraordinary. macy is fireworks were spectacular. i read a few of the negative reviews but we thought that the room hotel and staff were great.',happy
id28789,' phenomenal location - get the ocean facing rooms on the top floor and see the sunset over the pacific from there. across from sutro park and the shore-front (cliffs parks beaches etc). my room was comfortable (and large) clean quiet & safe and the front desk staff (seth and one other person) was very nice and helpful. has ground floor garage - very convenient.',happy
id28790,' wow! very very nice. we had a room on a low floor but it was large and had a wonderful view of the tidal basin and harbor. the bathroom was very well appointed but i still cannot say enough about the size of our room. the lobby bar was a iscene. nice! every evening it was lively. sometimes too lively. service was slow but with the size of the crowd i guess that could not be helped. one of best hotels ive stayed in.',happy
id28791,' location is excellent!! then it is all down hill from there. with paint peeling off from around the bath tub and mould over the tiles. there was a bent coat hanger in the plug hole to allow the water to flow down as the was so much hair it was completely blocked. the tub filled up to about mid calf level for a very short shower. as well as hair around the tub filthy carpets and a dirty blanket shoved behind a shutter to the window. about - inches between the beds and the furniture you had to walk over the beds to get to the other side. the staff were not polite except for the lady at the travel desk who did what we asked. a wait list for a iron that never arrived and carpeted walls throughout. you are only paying for the location on this one.',not_happy
id28792,' my husband and i spent one night at the inn before getting a cruise the next day. i had only - complaints - upon arriving and parking by the valet sign it was determined that no one was coming out to take our car or help us with our luggage until we walked into the establishment to let them know we were out there. they were friendly enough but seemed a bit disorganized. i did not find the inn dirty or stained at all at least in the room i was in. the other complaint which i mentioned on their survey was a slight odor (maybe moisture) upon entering the room. it just seemed to no be a room that was used recently-maybe no ventilation. i would return to this establishment and-or the other - hotels they deal with to check them out as well for our next trip.',happy
id28793,' quick stay less than -- hours. friendly front desk.free parking huge bottle of water good room great value.rooms near interstate noisy',happy
id28794,' after reading the review here for the inn at union square i booked it for - nights following running in the nike women is marathon. i was pleasantly surprised by the inn. it was charming and the staff was excellent. we arrived a bit early and were not able to check in early but the staff stored our bags and offered to call when the room was ready. we did not arrive back until late that evening and we commented that we had missed the wine and cheese reception. the staff overheard and brought a bottle of wine to our room. my only complaint is that the rooms can get a bit warm if you visit at a warm time - the hotel does not have air conditioning. if youre looking for a romantic convenient spot - with great reommendations for places to visit eat etc. the inn is a great choice.',happy
id28795,' ive never enjoyed a staff as much as i did here! everyone was so very nice and beyond helpful! the entire hotel was very clean and absolutely gorgeous. the rooms were extremely comfortable as well as clean. were originally from houston and back to visit. this ws a great location for is to quickly reach our families in both the northern outskirts of houston as well as the clearlake area. highly recommended!!',happy
id28796,' this hotel room was small but clean and comfortable! it was in a great location. it is quite a nice safe neighbourhood - the subway is right outside the hotel and you can be at --nd street - times sq in - mins on the express train!! the cafe next door does great food at good prices too! however the staff werent very friendly at all! we hardly got a word out of them!!',happy
id28797,' this hotel is located -mins by taxi from the train station and in a nice area of town. the city hall is a few minutes walk away as the main shopping streets. the hotel is clean and looks like it may have had some areas refitted recently. the rooms are clean and modern and have a central aircon so no loud fans blowing all night. the hotel has an english pub with drinks offers everynight but we didnt use it as so many places in walking distance. also in the lobby is a coffee shop selling fresh sandwiches and snacks at resonable prices. the staff were great allowing us to check in early which was nice. the only let down was the pool wasnt heated which was disappointing as that would have made the hotel perfect. we will be back when we are next in philly.',happy
id28798,' well i put in this hotel while on government travel and i have to say it was quite nice. the breakfast was quite pricey most hotels ive been too give u a complimentary breakfast although it was an above average buffet. we were not informed if the -- dollar a day parking charge that was a suprise bill upon checkout for sure. but the military paid for it so worries. still think it should be advertised on their website or something. overall though thebstaff was very very friendly pool was nice even enjoyed the gym a couple times. the only truely annoying thing was the person i assumed was sneaking into the hotel to put menus under every door every day. the menus stopped around --- the way through my stay so i assumed they got caught. when the maids came to clean each day the menus never got picked up off the floor(because i never picked them up from being slipped under the door). so approx. - menus stayed on the floor even on the day i checked out..i hope they got picked up b- the next person checked in! but overall it was a very nice experence if i had the money to spend on a vacation to san diego i would have no problem selecting this hotel',happy
id28799,' the hotel is not clean. there was mold on the bathroom tile in the shower. we were in a smoke free room that reeked of smoke. the breakfast fare consisted of stale doughnuts apples and single servings of cereal. we certainly would not dine there after seeing the lack of standards for cleanliness of the rooms. we asked for change to tip the bellhop and were told no .',not_happy
id28800,' i stayed at this hotel for - night as part of a work function with my husband. upon arrival we were quickly checked in and shown to our room on the --th floor overlooking the harbor and the statue of liberty. i was very pleased to find a gift of chocolate dipped strawberries with a congratulations message and card placed on the desk. these were delicious - thank you ritz carlton. the hotel is exactly what you would expect of a ritz carlton. well appointed rooms with comfortable beds separate seating area (very comfortable chair!) desk and chair with ample electronic outlets mini bar built in wardrobes with ironing board and iron flat screen lcd screen and bose cd player. the bathroom was large with seperate bath and shower the toilet was appointed in a separate room dual sinks hairdryer bathroom scales and ritz carlton toiletries (french cotton). one particularly cool addition was the telescope in the room that enhanced the wonderful harbor views. turn down service was speedy and chocolates were left upon the pillows along with the ice bucket being filled and placed conveniently by the mini bar. this particular ritz carlton is located within battery park a short distance away from many of the downtown tourist spots and only a short taxi or subway ride to times square greenwich village and other traditional nyc spots. i actually live in the area and prefer the quieter streets over the more hustle and bustle of those more uptown. we did not sample the hotels food or beverage service. there are good restaurants and amenities in the area that provide reasonable alternatives if you wish to venture outside for breakfast - dinner. i was pleased with the service at the hotel - unfortunately we left something in the room and it was carefully packaged up and added to the left luggage division who held onto it until we could go and pick it up a few days later. an solid ritz carlton hotel that i would recommend for those who enjoy the brand the quality of rooms and the service.',happy
id28801,' we stayed in this hotel while visiting my mother who lives in georgetown. we had travelled in a minivan and found this location very convenient to everywhere we wanted to go - for example the national zoo which is an excellent place to take kids. the room was spacious and worked well for two adults with two toddlers. we found that the room and hotel were quite clean. the hotel restaurant was adequate - breakfast was quite good. our only complaint was the extra charge for parking. the amount of the charge was reasonable given the location but it would have been nice to know about it when we made the reservation.',happy
id28802,' this hotel was beautiful clean huge has everything and situated just minutes away from magnificent mile the millineum park and navy pier. we ran into a small problem the first night but soon was taken care of the following - nights. the manager of the hotel was very apologetic and surprised us with a bottle of champagne and choc-dipped strawberries free wi-fi and breakfast. she made sure that our stay was comfortable and fun. this is the hotel to be at when visiting chicago. we will definitely be back!',happy
id28803,' my daughter and i had tickets to the phantom of the opera at the boston opera house. we stayed at the xv and made use of the complimentary car to take us to the show. we also ate at the hotel restaurant the federalist. we had made reservations when we booked the hotel and they greeted us by name and ushered us right to a table. we had the taster is menu with the wine pairing. the food was decadent and the service was exemplary. the restaurant was crowded but we felt as though we had a private server. i am not a wine connoisseur by any stretch of the imagination but the wait person was extremely knowledgeable and i learned quite a bit without feeling like i didnt know anything to begin with. ah the rooms. my daughter stayed in the classic room and i in the traditional. her room was a tad smaller and did not have a jacuzzi tub. both rooms had a gas fireplace fresh calla lillies well stocked fridge with boston themed goodies and a large soft comfortable poster bed. the views from the rooms were rather dreary. i kept the drapes closed most of the time because i could see into windows on adjacent buildings. visitors to the hotel are given business cards with name contact information and dates of stay. it was a delightful novelty to us but im sure a helpful tool to the business traveler. my daughter and her friend still talk about the visit and have recommended this hotel to their friends.',happy
id28804,' excellent location if going to nyc to see broadway shows. located in the heart of the theater district on a safe street. small rooms which are standard for the city. does not feel like a mega-big hotel. lobby is decorated funky with red black & white; feels more like a boutique hotel not a big chain hotel. everything was clean. staff was friendly & knowledgeable. i wanted to return here with my children but there are no adjoining rooms so we did not stay here. i will stay there again just wish they had some adjoining rooms for families.',happy
id28805,' we booked this hotel because is very close to riverwalk. location is the best thing about this hotel. is a budget hotel but we got a large and clean room. breakfast is very basic.',happy
id28806,' this is a huge doubletree with some good and bad qualities. first the positives. it is close to the airport rooms were fine and generally the staff were professional. and the maids were the happiest i have ever seen! nothing but smiles and laughter from them. also for an airport hotel there were a lot of reasonable eateries very close. second the negatives. maybe this is my biggest pet peeve -- i hate having to go to the lobby to retrieve my e-mails. i hate how i look before a shower at - am.... and looking at all the other people all doing the same was no picnic either. at the time the lobby was quite full too. just ridiculous! other negatives: (-) parking is very expensive; (-) the hotel was cold (common areas were probably around -- to -- degrees - i guess because they did not want to put on heat in the summer); (-) the gym was extremely small for a hotel of this size (they should probably either increase to a reasonably size or eliminate); and (-) check in was very slow (they seem to have too few front desk staff for a hotel this size -- i never passed the front desk without seeing a line). lastly while neither positive nor negative this hotel seems to cater to cruise lines and airlines staff.',not_happy
id28807,' this place does have a great view but what it is lacking is true air conditioning. i stayed in a top floor premier room. the rate is good for san francisco but my stay was sheer hell as the temperature never dropped below -- fahrenheit even with the curtains closed all day & the air conditioning (so-called) blasting on full all day. even at dead of night when it was --f cooler outside i was still sweltering. for anyone with the slightest lack of fitness or any problems of heart or respiration i suspect this could be a mortal concern. the windows no longer open and the nice view is no good if your next holiday check-in is to the nearest hospital. i am here another two nights and hope i survive for the delight of leaving.',not_happy
id28808,' a recent review rated new york as the -nd rudest city in the states - they must have not experienced the muse. the staff are very friendly and helpful which was a ver pleasant change from the horrible service we had been receiving in london and paris. all the staff greet you and even smile. we had breakfast there one morning and it was absolutely sensational - the eggs benedict is delicious. it is also very conveniently located amongst the hustle and bustle of times square.',happy
id28809,' stayed here while helping our daughter get settled for a summer internship in the city. it is in an excellent location and walking distance to times square broadway shows subways etc. the room was a decent size was very clean and the staff very courteous and helpful! any request we had was met promplty and cheerfully. i would definetly stay here again!',happy
id28810,' first of all i have to comment on the fantastic location of this hotel !! opposite carnagie hall and minutes away from -th avenue and broadway. i stayed in what must have been a standard twin room as it looked quite different from the pictures shown on the hotel website !!! still the room although basic was very clean and comfortable. i did however find a problem with the lack of plug sockets available. i needed to use my hairdryer as the one supplied which was in the bathroom wasnt adequate. i found that the sockets that were available seemed somewhat dangerous by british standards in that they werent correctly secured to the walls with parts exposed. i only ate in the restaurant once and that was for breakfast. the food was somewhat overpriced however the service was first class....the staff were very attentive. all in all i would recommend the hotel and would stay again but perhaps in an upgraded room.',happy
id28811,' this hotel has the feel of old time san francisco that newer hotels just cant capture. funky old elevators. the rooms were clean and the staff were eager to help and give advice....real people. there is a great little market next door where you can pickup some essentials includng slices of delicious pumpkin pie. you cant go wrong for the price. i will stay here the next time i go to san francisco.',happy
id28812,' in the city on vacation the avalon was a great location about -.- blocks from the empire state building. our king room with sofabed was clean and spaceous for nyc (plenty of room for family of -). staff was also helpful with recommendations nearby. no view to speak of. breakfast was a little pricey at the hotel but there was a nice bakery a few doors down. you can tell the hotel used to be more upscale. the bathroom and other more permanent fixtures are higher end. the recent additions (laminate wood floors and lamiate furniture) are lower end. the bed was very comfortable and the room and bathroom were clean. i would definitely stay here again.',happy
id28813,' date: april -- - --th ---- reviewer: a trip advisor member va beach va loved this hotel! the room was compact yet comfortable. the bathroom had everything we needed with a sleek and modern feel. the front staff was very helpful and the concierge gave us some wonderful recommendations. would definitely stay here again. with the subway only two blocks away we were able to get anywhere in the city. the only negative for my -- year old was they did not do a turn down service with belgium chocolate as advertised on the website.',happy
id28814,' my wife and i stayed here last night celebrating our anniversary. upon arrival we noticed how nice (and massive) the hotel and surrounding property were. there was a driver that strolled through the parking lot picking up anyone who needed a ride to the entrance which was quite convenient. at registration we were promptly greeted by randy who welcomed us provided a great overview of the resort (incl the free welcome drinks at lobby bar) and directed us to our room. as a matter of fact all of the staff was impressive in terms of knowledge courtesy and professionalism. our room was #---- which is a decent walk from the main entrance but there are elevators and stairways everywhere to get you where you need to go. our king room had a pleasant view of the hill country around bulverdewas decked out in vintage texas-style decor and had a seriously great shower. the room was really terrific. we headed down to the lobby bar to redeem those two complimentary drinks. the bar even offered some texas micro-brews on its complimentary list. it was at this time (even past -- p.m. on a friday) we noticed that there were kids everywhere. kids of all ages and various levels of being clothed even in the bar areas. there were lots of people walking around barefoot too. normally there are dress policies enforced at properties as nice as this. my wife and i thought it a little inappropriate and it took away from our experience to some degree. on several more positive notes...the food and drinks were incredible and creative and not super expensive; try the strawberry-jalapeño or rasberry-habanero margharitas for sure. the decor throughout the property captured a unique san antonio feel. there are a lot of amenities for all types of guests including a runners shop and starbucks. and we do plan on returning soon.',happy
id28815,' warm welcome to dc the minute you walk in the door. the concept and design of the front desk is unique in itself and thus starts a classic and clean theme seen throughout the hotel and restaurant-bar-meeting areas. the hotel is one of a kind and the service top notch. each guest room is unique some providing for those who prefer silence and other for those with four-legged friends. the on-site spa does it all and offers services to guests on and off-site. i enjoyed the dog themed room and its thoughtful decor and array of in-room amenities. many thanks to the kind staff throughout the hotel. job well done!',happy
id28816,' this is a very nice hotel. the room was large and well appointed with a good bed. the staff is extremely friendly and doing their best to make you feel welcome. everything is clean and in good repair. i thought it was expensive ($--- a night) for a place that was probably no better than a less expensive hotel. i was especially surprised that internet service was not included in the price of the room but was $--.-- extra per day. breakfast was included and choices were varied and delicious. the location is convenient to most places downtown. i am probably a spoiled traveler but i cannot give this hotel a perfect rating.',happy
id28817,' pros: the hotel room was very clean and well taken care of breakfast was decent although there were so many people staying there that finding a seat was a challenge and it was close to the metra station (less than a -- min walk). cons: the building was old and wasnt kept up well the room for breakfast was very small and congested. the hotel was in a bad neighborhood so we didnt take the metra back after dark but opted for a cab instead. the cab driver even commented on the fact that the area wasnt a good one to be in and that it was usually hard to find a taxi willing to even go there. in fact there was construction on new york ave that shut down the side walk to the train station the detour the hotel gave us sent us through a very interesting section of town (if i wasnt walking with - gentlemen i would never have walked down that street even in broad daylight).',not_happy
id28818,' have benefited from reading many reviews on tripadvisor but never posted a review before. now that i have stayed at the pierre - times over the last year and had outstanding experiences i thought i should. the location of the hotel is unbeatable. you are across the street from central park beautiful at any time of the year and walking distance to several museums and world class shopping and short taxi ride to others.the spacious and luxuriously appointed room with elegant bath comfort of the bed delicious food that we had in the restaurant and delivered each morning are all wonderful and important to me. but what really stands out is the staff! they work very well together and seemless deliver the most amazing service imaginable in the most gracious manner. whether it is doorman helping you in or out of a cab the housekeeping staff who keep the rooms spotless the welcoming elevator operators who add a touch of elegance the wonderful front desk staff they are to me what makes this a truly great hotel experience. they are all special but i would like to especially thank blossom for her help and remembering my mom is birthday on our recent stay! there are other top hotels in nyc but the staff here makes the pierre tops in nyc for me. we cant wait to return!',happy
id28819,' just got back from a week in seattle and loved almost every minute of it. the pacific plaza while a good buy could use some improvement. we were on the top (-th floor) and all the heat in the builidng seemed to rise into our room. also while the room was non-smoking the internal ventilation system seemed to draw in smoke from other rooms. the staff was very courteous and helpful and the location is very good.',not_happy
id28820,' traveling as a family i do my best to always find the best deals. i was so happy with all the reviews of this hotel that i thought i found gold! that was quickly obscured! it started w- the smell. then when we found out there was no linens in the room. i went to the the front. the manager said that they were out of pillows. out of pillows? a hotel?? so my son had to sleep w- a towel. he said he would check the other floors and call me. there was never no call. then there was the roach in the bath tub one in my shoe the next day the broken lamp the broken bathroom door lock. then the grand finale...no breakfast on the weekends. even though they advertise on priceline...breakfast there was none. i had enough..the manager only offered lame excuses and seem to enjoy the company of his homeless looking comrades sitting around in the lobby talking to him. this place is down right a dump. dont stay here...and dont expect great service..',not_happy
id28821,' great location but kind of hard to find. i used marriott points because it was definitely not worth the $--- a night for columbus day weekend. a little noisy outside from the eighth floor. if you are sensitive to noise i would suggest a higher floor. our room with a king bed only had a shower not a bath so that was disappointing to my wife. staff was very nice.',happy
id28822,' we are presidents club members and to date this was by far our worst experience!!!!!!! we stayed gold level and jacqui the concierge who was working thurs.friday and saturday was horrible.she is not concierge materialshe messed up our boat tour and dinner reservation.she never apologized!!!! anybody and everybody was having breakfast in the lounge because rooms were not being verified and half the time the concierge was not at the desk!!! we had just spent a week at the fairmont in scottsdale and we will absolutely go back there!!! chicago fairmont you really need to get rid of the gold floors because you guys obviously dont really care so much about the people staying with you!!! we will not return to chicago but if we do it will not be with fairmont!!! shame on you!!!!!!!!!!!',not_happy
id28823,' first time to new york & we wanted to be close enough to the action yet still have a quiet place to retreat back to & room mate grace ticked all the boxes. it is around the corner from times square & only a few minutes walk to the rockafella centre. the hotel is very new & housed in an old renovated building. the look is very modern quirky & funky. our room was small but comfortable & designed well & the bathroom was of average size. however the price paid for the room reflected great value for this part of the city. the indoor pool was a nice touch however it seemed a bit cold when we jumped in maybe just a technical glitch? all staff we came accross were very helpful & informative. this is a great hotel within the times square district.',happy
id28824,' i stayed here for two nights in april of ---- and from the get-go i was impressed by the place. when i arrived i wasnt initially expecting valet-only parking but the valet was incredibly nice. i even forgot an item in my car and he brought it around - minutes after he parked it with nary a grumble. i needed to make a couple copies of some business documents and aritza the girl at the front desk was to help me out. the food at the lobby restaurant-bar was delicious (fish tacos and rogue ale) and the room was snazzy (to sound quaint about it). very recommended.',happy
id28825,' i dont like writing bad reviews. not only does it mean i have--or in this case am having--a bad experience it also means im unable to write a good review. when you arrive at a place like this like i did only to find a dead bug on the inside flap of the pillowcase things dont bode well. i am one week into three weeks of training at this facility and what do i find when going to the bathroom half asleep at - am but a giant cockroach upturned in the middle of the small bathroom legs kicking furiously. it is hard to return to your bed after something like that so i decided to write this review in hopes of saving someone else who has a choice in selecting their hotel. (i did not have a choice as im here on business...) this is my second time in to stay at the aatc in a two-year period and the condition of the hotel has definitely worsened. the rooms are out of date and tiny even by new york standards. the television screen size is slightly larger than the screen on my laptop. the bedspreads and blankets look like the ones that i slept on as a kid in a rural state cabin about -- years ago. the staff are friendly and helpful. it is not their fault that they have to work in such a decrepit unsanitary place. i truly feel sorry for them. this location is a real disgrace--a blot on the american airlines brand name and the nostalgic notion of southern hospitality.',not_happy
id28826,' spotlessly clean good quality room (parkview not in main hotel but with a nice view of the park!) although quite noisy through connecting door. friendly welcome from paula but although we had registered as select members before we arrived she had no record of this. in fact the scheme isnt all it is cracked up to be with no reminders once youre here about the benefits you can get. no paper on the first day - though it was easter sunday so maybe there werent any. id requested a local paper but got usa today this morning. certainly no special treatment for our --th wedding anniversary on sunday. the bed was turned down on the -rd night which was a shock as it hadnt been before then. howeverthe pool was open and was lovely. the staff are all friendly and greet you in the corridors. the gardens look amazing in the spring and although we havent tried the restaurant yet we might do so as it looks nice and there are tables outside on the terrace.',happy
id28827,' although the hotel lies on the edge of a dodgy district of san francisco we had no problems getting to and from the hotel during our stay. even though we chose to avoid certain streets around the hotel it was still easy walking distance to many parts of san francisco so the location was perfect for us.we found the phoenix to be a bright colourful clean cool place to stay with a great newly-opened bar-restaurant free parking (a bonus) and super-friendly and helpful staff.',happy
id28828,' we stayed a week at topaz hotel and had a very pleasant time. it is few minutes walk to dupont circle. we booked two connecting rooms for our family of four. not only the rooms are very big and comfortable but are nicely decorated. the hotel is on a relatively quiet street so street noise was not an issue. beds were very comfortable pillows too. hotel staff was very friendly and went beyond my expectations to help and arrange transportation printing etc. the only hiccup was that two stuffed animals were misplaced during housekeeping and were not found by the time we checked out. i am sure everybody did their best but i guess there was not enough time. we did try the bar-restaurant one night when it was pouring outside and the selection was not very big but the food was very good. breakfast was good but pricey. overall very nice stay and would definitely come back soon.',happy
id28829,' what an experience! the staff is superfriendly and very helpfull. the rooms are exquisite and the beds!!! the beds are so extremely comfortable i wished i could take them home in my suitcase. the swimming pool is a superrelaxed place with nice loungechairs cabana is and a bar. dont know what else to write litterally everything was superb!',happy
id28830,' walls are very thin. i wanted to say bless you to the room next to us bc we could hear them sneeze and it was a constant pounding from above and i could tell you every time someone went to the bathroom. room was standard and front desk was fine. i liked the dvd library. we stayed here to be close to the airport for an early flight. glad we didnt plan on walking around. we decided to do drive through for dinner bc we were too worried to get out. nothing they can fix with the walls and not the worst hotel but bring earplugs! and we are here on off season.',not_happy
id28831,' we stayed five nights and had a room facing the street on the --th floor. it was very quiet and we never experienced street noise. the room was compact but comfortable. the bathroom was totally remodeled and well decorated. the restaurant in the hotel was closed during the period we stayed at the hotel so we did not have a chance to try it. we really grew to enjoy the central location...easy walking distance to many of the top sights and several subway stations. there were several good restaurants in the vicinity and a great place for breakfast only half a block away. service was very good with all requests promptly and enthusiastically fulfilled. we would often get a coffee in the library in the morning and appreciated the availability of bottled water in the library. lots of renovation in the immediate area made for lots of scaffolding and congestion but it didnt really impact our enjoyment of the hotel and location. we would happily recommend the iroquois and would certainly stay there ourselves on any future trip to nyc.',happy
id28832,' we left our room at -:--am only to return at -:--pm. to a dirty room. when i called down to the arrogant desk staff. i was told we have until -:--pm to clean your room . i had to ask for some clean towels and soap be brought up. about -- minutes later the housekeeping manager called and said that we could be next on the clean-up list. we declined because how long would we had to wait for that! the only professional staff there is the parking valet staff.',not_happy
id28833,' we are just back from a great stay at the radisson you can not beat the location it is a - minute walk from pier -- and outside the hotel you can get the f train trolly down town for $-.-- and with that ticket you can travel on any train trolly for that day. for a -- minute walk you will be in mama is the best breakfast in san francisco but be there at -.--am it opens at -.--am or be prepared to queue. the room we had in the hotel was small but spotless clean with a very big comfortable bed. one tip i would have when booking the hotel is to ask not to be put at the front of the hotel as it can be noisey from the traffic and buses.',happy
id28834,' firstly we went in the peak season and the carter was cheap as chips! so if you are saving your money for broadway or shopping this hotel is in a great location! we had read many reviews and i had to warn the family that this is going to be bad (as we had just stayed at --- star hotels in orlando). there was not much of a smile at the reception that is fine as they were not rude. they insisted that we had to check in again the next day (although we can leave our bags in the room??). i cannot remember which room we had but it had just the beds a tv that didnt get much reception and the bathroom had no ventilation. you had to close your eyes to the cleanliness and as we had only - nights we did just that. because of the hotel we tried to be out all the time. we spent a lot of money on the musicals which made up for the state of the hotel i guess. there is no beating the location especially when we were trying for the rush tickets early in the morning. we left our luggage when we arrived as we noted that if you arrived late you may not get a room if they are overbooked and we made sure that we did not leave any valuables. the reviews on tripadvisor should be an indication of the hotel. we left for novotel which we booked a room where we could see the ball drop on new year is eve so i must say carter served its purpose of saving money to be splurged elsewhere. however i would not visit new york city in the festive month again as the rates of the hotel is exorbitant (as in any other city).',not_happy
id28835,' we were walked after checking in early at their sister property candlewood suites near seaworld to this hotel. we went to check in early because we had confirmed an early check in at candlewood suites and they told us rudely that they didnt have any early check ins and that we just needed to come back in - hours...and made no attempt to even try to get a room ready for us. we went back in - hours and was told that a room was still not ready but that we could wait another -- min and then we could possibly have a room. i have - small children and we had driven - hours to get to san antonio after being walked by their sister company i was very upset but the manager just told me that i should be grateful that we have a room since it was spring break and his hotel was nicer so he didnt see what the problem was and we should never be guaraneed a room by check in time because they need more time than that to clean the rooms. i threw a fit and they found a room for us (one bedroom king suite). the room smelled and didnt have a hide-a-bed for our children to sleep on. we called corporate and they called the manager and he moved us to a different room with a hide-a-bed. the elevators had piles of discarded food in them and the halls were littered with huge bleach stains. we spent the next day at seaworld and noticed that our towles were missing that we brought from home so we reported it to the front desk. we just wanted our towles back and didnt blame them for picking them up since they were white. the front desk person said i had to report it to the morning crew...i did so on the day of our check out and they said they would try to find them. we never got our towles back and the hotel ended up charging us for - nights instead of - night. when i called and talked to their corporate customer service people they said that there was nothing they could do about the stolen towles and that they would see what they could do about the charges. it has been - days since our trip after numerous promises that we would be called by corporate and that things would be taken care of we still have not had the charges reversed nor have we seen any apology for the theft of our stuff. i would stay anywhere but this chain...holiday inn chain. their customer service is horrible and the front desk staff is the least helpful bunch i have ever encountered and i used to travel for a living.',not_happy
id28836,' hotel is located in a very nice position that allows to walk closely to the mall and overall smithsonians castle and museums. restaurant is quite good even if a bit expensive. the service is kind and accurate. bedrooms style is more eighties than modern. clean but in the average. no wi-fi available for free.',not_happy
id28837,' have stayed here on business several times. perfect loop location just across the river from trump is new building. good fitness center free wine tastings every night from ---pm very nice rooms free wifi. short walk to the nearest train-subway stop not to mention many restaurants and bars. also has good meeting facilities.',happy
id28838,' pulled up outside and it didnt have a large frontage but everything else about this hotel was great. good room and services. great location for food shopping and the trams. enjoyed it and will be back. now in hawaii for some sun',happy
id28839,' the grounds are impressive the service second to none. while our room was one of the more economical ones we had a balcony with a view of the gardens and more then ample room for the two of us. we savored the tasting menu in the gold room. a delectable --course meal with wine pairings was well worth the price. we loved the catalina pool boasting intricate lapis and yellow tile and one can understand why it is said to have been marilyn monroe’s favorite. the putting course provides ample entertainment while one of us went to the spa! i would put this on your bucket list it you have not already done so.',happy
id28840,' we stayed at this double tree for a family get-a-way. it has easy access to the freeway and is about -- minutes from the city and beach. we were very impressed with the staff and the service. everyone was very friendly and helpful. we were greeted with warm cookies on check-in that were the best my wife had ever had. hint: the front desk will give you more every day if you just ask. the rooms were clean quiet comfortable and spacious. ours had - queen beds and it had - separate sinks (one outside the bathroom) that made getting ready in the morning much easier. the pool was a little too chilly but the hot tub was great. the breakfast buffet is pretty good but probably a little over-priced. there is no fridge or microwave in the room but they are available to rent. parking was free for hilton gold members and it was always easy to find a great spot. we were very impressed with this hotel and plan to return.',happy
id28841,' having stayed at some of the finest hotels around the world i thought that the ritz carlton in battery park would be right up their with the best of them. i was wrong. this is not a five star hotel. the lobby is tiny and basic. the rooms are outdated and need to be redone. the rugs were worn out and the old tube tv was fuzzy . i reserved a deluxe harbor view room for the “view” of the statue of liberty and elis island but the windows were so dirty that i could barely see through them. as well when i made my reservation i had requested a room far from the elevator. where did they put me? in room --- right next to the elevator. trying to get a cab at this hotel is next to impossible. i had to wait in line for -- minutes in the freezing cold to get a cab. the $-- “american breakfast” was cold. and best of all the $-- valet service employ’s drivers that are - - and they moved my seat way back and somehow disengaged the memory. i would not recommend this hotel to anyone. next time i will stay at the four seasons.',not_happy
id28842,' i have been staying at the universal sheraton for the past -- years. i have experienced a wide range of service and issues during all - ownership changes and management at the hotel. prior to the renovation was probably the best time period for this hotel. management was great at that time. presently over the past -- month period i have stayed at the hotel about --- different times. current management is not what i would consider to be responsive or care about their customers. they offer comment cards but never respond to issues. this is not a hotel for business travelers as the hotel does not cater to them. if you are on vacation then you are the perfect victim to the hotel as there is no timliness in their vocabulary. i met with the operations manager on one of my past trips and he assured me everything would be corrected. that was a lie. the hotel has no quality control - some examples arriving in the room and tv doesnt work or no shower curtain in bathroom or telephone never charged and not operating or light bulbs burned out and non operating. this is hotel management --- and this hotel doesnt care. other negatives include untimely delivery of room service breakfast when ordered the night before not reading breakfast card to not include certain items because they cause extreme allergy and could cause medical emergency high speed wireless is a joke some rooms have air conditioning while others dont gift shop hours vary depending on when they decide they want to close despite hours posted in hotel guide. forget about enjoying the view from your room as it would appear windows have never been washed on the outside - only when it rains. the value charged for nightly accommodations increases during summer months when there are more tourists. the prices do not meet the value at this hotel. it is sad that a hotel within the spg family lacks proper management upkeep of technology quality control and time management so that all guests are treated fairly and their needs are met. i guess long time loyalty to a hotel doesnt matter anymore.',not_happy
id28843,' we stayed at the sheraton on the weekend of hurricane irene. the staff and management went out of there way to exceed all of our needs. they greeted everyone with a friendly welcome at all times. i have nothing but praises for this establishment. we were there for my son is wedding and what irene accomplished the sheraton erased. bravo to the sheraton. we will be back',happy
id28844,' i booked here througha corporate deal. thanks to my company which holds every seminar here. what i write is my personal view and should not be construed as general. but i guess the hotel needs to improve on a lot more before offering itself to corporates. i dont want to beat the statement hard but many of my colleagues shared this view -) internet- you are better off hooking up to the nearby greenspoint plaza as the internet is worst. the scariest part is... its unsecured and i had a virus attack (as i kept a online movie channel on) before returning from a dinner. i would definately definately give a - out of --. -) front desk- the face of a hotel- i had issues with my room. i mentioned this to the front desk while leaving for a meeting in the morning. they retorted back saying i quote we have --- rooms some times these things do happen. i was stunned to hear this from a motel like hilton. -) vino - restaurant- a plain vanilla standard menu. i waited for -- min before i was served. i requested for some extra peanut sauce.. and it took them the next -- min. no exaggeration here... but i am pretty sure to the last second on the time it took them to attend. -) breakfast- we were served coupons. (its funny though we had --- employees staying here.. they stil had the coupon system).anyway i missed out on getting the coupon one day and i mentioned as soon as i got to the restaurant.the person at the front said thats ok but then no communication existed between her and the waiter. he bugged thrice and literally forced me to leave my breakfast and get him the prizest piece of possession... the coupon. i never at at the breakfast for the next -- days. -) i had to pay the price as the hotel complained... and well the corporates covered up. -) oh yes.. the location... its not the safest neighbourhood.. dont trust try having a late evening walk. this has left a bad impression on me. i will never ever ever go to a hilton under a corporate deal. had i been there on my personal expense i would have made them dance for the pain they gave.',not_happy
id28845,' yes this hotel is cheap but that is for a reason. the rooms (and hallways) are unbelievably small! our room was -- by - feet. the door between the room and bathroom is glass. yes glass. you can see everything through it and you can hear everything too. this was prison cell. on top of that the staff was impossible. what kind of a housekeeper takes all the towels and leaves no clean ones? and doesnt replace the shampoo? by the way there is no bell hop no door man no ice machine and no cups iron coffee pot or any of those things in the room. you get a roll of toilet paper - towels no wash clothes a bar of soap and three mini containers (shampoo conditioner lotion.) i had a full blown panic attack when i walked in the first time. it is impossible to relax in this environment. the rooftop lounge is crowded and uncomfortable. best thing about this place is the location! great location especially for first time visits here. you get the true nyc experience. you can see a video my husband took at http:--www.youtube.com-watch?v=-pmhis--jw-&feature=youtu.be',not_happy
id28846,' we are seasoned travelers who would not return to the muse due to lack of customer service value and only so-so rooms. we had looked at several options when booking accommodations in new york and we found the reviews-price-location was pretty good for the muse so we booked for a --day stay. pros: -big bathroom and overall decent -size rooms for new york -great location if you want to be in the tourist area of times square and central to ny. -evening desk staff were friendly (but not able to help us out as the day staff were the supervisors). cons: -front desk service not what it should be for a --star hotel. -room availability seemed limited -housekeeping was hit or miss -prices not competitive -no view upon check in we chose to upgrade to a suite at an extra cost - this was a mistake. the suite was tres chic but underwhelming: no view little storage for bags-clothing besides closet. many people rave about the beds. while there is indeed a soft feather bed on top of the mattress that is comfortable we found the mattress underneath uncomfortable. inquired several times about getting a balcony or a higher floor and was told to call back when the supervisor was available or to wait and call back later in our stay. no real interest here on the part of front desk staff in trying to address our requests. we left tips everyday for housekeeping and found the service was hit or miss. one day it would be great the next day they either wouldnt show up walk in on us early or just do a quick once-over the room and miss several tidy up items. again no real interest in making an effort from staff. overall the hotel is fine but with all the selection in new york why not go somewhere they really care about the customer?',not_happy
id28847,' this is our fourth or fifth multi-day stay at this hotel and likely the last one as well. the location is good and lobby is nice. the variety and quantity of the breakfast is also good. on the downside parking costs $-- per day and there are few alternatives. more importantly because it has always been an issue to find reasonable parking there is that the rooms are in need of renovations. primarily the beds are uncomfortable. they are old and likely to negatively affect your sleep. the bathrooms are also in need of major cleaning and upgrades. the bath gets clogged and if you spend more than -- seconds you will be standing in unclean water ankle high. the shower head can also use an upgrade. the flushing in the toilet is very noisy. almost $--- for two nights (with parking) is not a good deal. finally there is a good gym and an okay pool but not a very clean one - one can see many hairs floating in the water.',not_happy
id28848,' i spent one night in early november ---- at the valley park. the location is right off highway ------ and within a mile of the trendy santa row shopping center. the hotel is probably a mid ---- is building so it is a bit older. i stayed on the second floor and the carpeting and walls are showing their age. the room was fairly large and seemingly clean. the extra large tube with jacuzzi jets is the nicest feature. the beds were okay but the foam pillows are below standard for a - star hotel. the room was quiet (i had one facing away from the street.) the hotel serves both dinner and breakfast. im not picky but i took one look at the dinner and decided to go elsewhere. breakfast was fair..eggs to order cereals coffee juice etc. i give the breakfast a c+. there is no workout facility but the front desk offered a coupon to a local health club. i chose to run at a nearby high schools all-weather track instead. i booked the room via hotwire but probably could have booked it for less by directly calling reservations. i would not go out of my way to stay here again but it is not bad either. just pretty average.',not_happy
id28849,' i recently stayed at the hotel pennsylvania for two nights on a flying visit to new york. i have stayed at the hotel pennsylvania on a number of occasions and as usual it was a great base for a short break. the hotel is ideally located for most major attractions empire state times square and madison square garden’s and so on. the rooms are very spacious which is rare for a lot of hotels within new york and the prices are equally very good for the location. it is worth noting however that the hotel is ageing and even though there is a refurbishment programme going on some of the rooms have not been refreshed since my previous visit which is a little disappointing. i have stayed at the hotel - times - have been great however my most recent visit did disappoint a little as the room i stayed really was showing the wear and tear and the bathroom was especially poor. i’d certainly recommend enquiring if the room has been refurbished recently. all of the above aside remember you are in new york city and you really don’t want to be inside your hotel missing all that the city has to offer! overall i would still recommend the hotel pennsylvania as a good “budget” hotel but not the - or - star that it bills itself as.',not_happy
id28850,' small but very clean room. very clean shared bathrooms excellent system to see which ones are vacant and ready to use. it was pretty expensive but i prefer that to something cheap and dirty. i believe they even offer a cheap airport shuttle although i didnt need that. only disadvantages: - the door is not sound-proof you hear everything that is going on in the hallway. - the windows are not well-isolated - do not shut tightly enough so there is a constant cold air current going through the room and you need to turn on the heating (i was there in november ----) advice: - go look at the rooftop terrace even in bad weather! the view is nice',happy
id28851,' stayed here after the chicago marathon. great location great service great rooms and beds. service was great ... i pre-registered early in the am and they called when they had a room ready (before check-in time). they made us something that wasnt on the room service menu ... very accommodating. only thing that was a bit confusing was the layout ... i couldnt find the entrance at first! i think there were some renovations going on and i was on the wrong side of the street. great hotel hope to stay there again!',happy
id28852,' we stayed in this hotel for three nights and it proved an excellent base from which to explore much of sf. although the hotel isnt on the doorstep of most of the sights that we wanted to see the transport links are brilliant and so getting around was easy. the hotel was far cheaper than hotels around the fisherman is wharf area and so the price easily compensated for the location of the hotel. the hotel itself was clean and the reception was grand. our room was slightly smaller that we expected but there was room enough. the staff at the hotel were helpful polite and provided useful advice which helped us to explore. after reading some of the reviews on here we were a little anxious about the state of the neighbourhood that the hotel was in particularly with regards to the homeless situation. this anxiety was unproven however because despite there being some homeless people around they were perfectly polite. we didnt feel threatened at any time. would go back.',happy
id28853,' we are travelers who like good deals and never stay in fancy five-star hotels. we found this hotel to be well-priced clean quiet and located in a very safe neighbourhood. the rooms had a funky decor which added to the experience. the beds were very comfortable. we did not rent a car so we took the city is fabulous transit system which by the way there is a bus stop right outside the door to the hotel. our favorite place to hang out was the north beach area and it was only a -- minute bus ride!! the hotel is also located steps away from the pacific heights district which is a beautiful area of the city with great shopping restaurants etc. we love san fran and would definitely stay at hotel tomo again!',happy
id28854,' awful trip. booked two rooms for - adults on a business trip. was told the only rooms available were king beds and had to pay extra for cots. this was the least of our troubles. the rooms were nice however there was a sudanese wedding right next to our room in the banquet hall. kids were everywhere and people were hanging out in the hall directly outside our room. the noise went on late into the night and we had to go out into the hall to ask people to be quiet around - am. the pool was not open for a hot weekend and only had a few inches of green slimy water. we wanted an affordable room to sleep in. instead we were kept up for our whole stay. the second night had a college graduation party. took a while for the hallways to get cleaned up after the parties destroyed everything in sight...',not_happy
id28855,' first make sure you know the address because no taxi drivers know of this place i guess because it has changed hands so many times. on the plus side the lobby is quite nice the people working the bar and lobby are very friendly and helpful and the hotel is a ---- minute stroll to georgetown. the rooms are simple but they feel new and you get a comfy bed and a nice new lg flat screen tv. on the negative side---and this is an enormous negative the walls are very thin and you hear everything going on next door. i had a couple of guys next door who were talking all night. they werent even talking all that loudly but i heard every word as if they were my own room mates. i didnt sleep a wink and finally i called the front desk. they sent someone up knocked on the door and ask them to keep it down. a half hour later they got worse so i called again. this time and for the rest of the night no one lifted a finger. my room had a connecting door to the noisy room and maybe without that it might have been quieter. so if you do stay at this place ask for a room with no connecting door and maybe youll have a shot at sleeping! and fyi i booked this on priceline for $--.',not_happy
id28856,' my husband and i stayed at casablanca hotel during our last trip to new york. we usually do not stay in times square but decided to give it a try. we booked one night at casablanca and i wish we could have stayed longer. from the moment we arrived the staff was friendly helpful and professional. they have a wine and cheese event between - and - that was really impressive. in addition they have a wonderful continental breakfast that would have run us over $-- if we had gone out. i was impressed by the size of the bathrooms and found the beds (and sheets) to be so cozy. the whole vibe was so laid back even with the craziness of times square out the door. we would definitely recommend and will stay again!',happy
id28857,' we celebrated our anniversary this weekend at the sofitel. we booked through the website and mentioned our anniversary and upon arrival the staff sent up a bottle of evian with a dessert decorated with happy anniversary in chocolate. the hotel itself is very nice and well-appointed. we have stayed at sofitel properties in nyc and philadelphia and we love the chain. the room was city-facing with a king-sized bed. the bathroom and its loccitane products was lovely and the bed was very comfortable. we enjoy the sofitel bars with their unusual drinks and bar menu - get the frites! the bar was spacious and while others say it was expensive the prices are what i would expect at a luxury hotel. we like a bar where the seating is comfortable the service is not intrusive and it is quite enough to have a conversation. the valet was expensive however it was an expected cost. we had the choice to go park somewhere and walk to the hotel but the convenience outweighed it. we had both dinner and breakfast at the bistro which gave us champagne for our anniversary and a special dessert as well. the staff was pleasant helpful and courteous. i look forward to staying here again.',happy
id28858,' my husband and i stayed at riverside tower for - nights. we loved our stay there. the bed was very comfortable. we got a suit which is - rooms with a shared bath which they closed the one door off blocking it with the queen bed and sold it as one room. it was nice to have the two separate spaces because if husband wanted to sleep i could be in the other room watching tv. the room had a fridge and a microwave. it was great for saving money. the staff was friendly and although they say they provide tableware when we asked for it the gal had to go hunt it down. kind of strange. they changed the towels daily but never left the same kind or amount. they don’t provide any type of shampoo or lotion only very small bars of soap. the elevator is very small but we never had too much trouble waiting. there is a bus stop right next to the hotel and a subway (red line) - blocks away. the neighborhood was great and we really enjoyed the people. tons of a good choice of restaurants within a few blocks and more then one pharmacy-store. we would diffidently stay there again if we go back and after a long day of sight seeing we always looked forward to going back to our room.',not_happy
id28859,' my husband and i spent - nights at the palomar hotel recently and had a delightful experience. the staff was friendly and greeted you upon entering the hotel as well as being well versed about local eateries and places that we should see. every morning there was complimentary coffee and tea in the lobby and in the evening there a hosted wine hour. i worked out every morning in the above average fitness room and my husband swam in the pool. everything was top notch and if we return to chicago we will definitely stay here.',happy
id28860,' great hotel we stopped there in sept ---- willie nelson the country singer was there ...plenty to do .... hotel was clean and service was excellent',not_happy
id28861,' i understand why the other reviews varied so much. let me shed some light... frankly if i didnt get into this room through a deal from hotwire id be disappointed too. paying over $--- even for being in the theatre district would not have been worth it at this hotel. it has a grand feel to it kind of a throwback to the ----s. feels a bit like youre on the titanic (a sort of opulance and class in a style that you dont see in modern hotels). the hotel has a lot of history and the staff do try to stick to their traditions... the issue is ... the rooms are showing their age. so until the multi-million dollar renovations occurs id say try it if youd like to stay at a place where you can kind of feel the history but do not build it up too much beyond that. my biggest turn-off was that the bathroom floor had mini square tiles that really needed a good scrubbing. if i hadnt noticed that i would have rated it higher. let is face it this hotel is trying to appeal to more demanding market segment so they need to go over their rooms a bit in more detail. aside from that i enjoyed seeing the shoe shine man with the old fashioned platform chairs the many fine restaurants a decent gym and a piano bar in the lobby. it was a short walk to the park. to be fair there were also some nice touches at this hotel. cheers!',not_happy
id28862,' i stayed for a couple of weeks in summer of ----. the locating is pretty good and i always found the hotel to be worth the money. there was mainly because of the way they treated me as a hilton diamond member. i was always upgraded to one of the corner rooms which have amazing views of boston with large panoramic windows and a very interesting layout. the free breakfast (again due to my status) was served in the restaurant downstairs and was very nice. the restaurant was not that good for dinner though. had i gotten a normal room and no free breakfast i would rate this at average.',happy
id28863,' the rooftop pool which was the biggest selling point for me was covered and tiny. did not look like fun at all. given it was winter but other high end hotels have heated pools this just looks very - star levelish. the lobby leaves much to be desired considering the price you are paying. drinks were good on the rooftop bar but place got a little too crowded and dirty because people walk in without cleaning their shoes anywhere. room was small but very nice looking. cant complain much about the room considering the other hotels ive stayed at. just the lobby pool and amenities were fairly disappointing. i could have stayed in times square for this much money and gotten a much bigger room with a great view. that is what ill be doing next time.',not_happy
id28864,' my husband and i stayed at the westin for his --th birthday from --th to --th july. we genuinely cannot fault the place everything was fantastic. the location is great having two entrances - one either side of the block - makes it easy to get in through the chaos of times square. the subway station is so close too when we arrived from the airport and emerged on the sidewalk we looked around to get our bearings and there was the westin straight across the road. we were upgraded to a room on the --th floor with amazing views of the hudson complete with champagne and chocolates to get our stay off to the perfect start. concierge helped us with all sorts from confirming restaurant reservations to helping with online check-in. our only disappointment was that we couldnt stay longer.',happy
id28865,' took my daughter to nyc for her --st birthdaygot a suite at the palacethey gave me a nc upgradewhat a room !staff is great from door man to ft desk.room was spotlesswent to their club gilt after dinner at the -- club and that was great as well. cant miss here !',happy
id28866,' service truly great--not the im cool young hipsters ive had at other w is--truly helped-car service good but you need to reserve that free acura--- only problem is getting a taxi --because of location they are not going by and note since it is new several drivers didnt know it and i had to supply address. staff works hard to get you one but it is tough',happy
id28867,' whenever i visit easton i always stay at this hotel. it is consistently great! rooms are clean and comfortable. sitting area in the lobby is modern and cozy. pool area is always clean. employees are all very friendly and helpful. location is great and is perfect to be able to walk over and put your feet up after a long day of shopping.',happy
id28868,' we stayed in this hotel for - nights. the breakfast was good. we were only around in the evenings for the snacks and drinks - nights. they had pizza baked potatoes salad and chips and cheese so we didnt have to go out for dinner. the hotel staff was very friendly whenever we needed directions they would print some off for us. the area is not that bad and the hotel is located right off i--- so it is very easy to get to other places. my son had us swimming in the pool everyday and it was very clean and most of the time we had it to ourselves. my only recommendation if staying in this hotel is if you can bring your own pillow then do so. their pillows were awful flat and lumpy at the same time. that would be my only complaint. everything else about our stay was great.',happy
id28869,' i stayed at the grand hyatt for - nights during a business-leisure trip. its proximity to shops is unbeatable. i; however find that seattle has better hotels for me and therefore i may never stay at hyatt again. its lack of proper lobby and lounge is something you will notice as soon as you arrive. if you want to have a coffee or drink in the evening the lounge is non-existent. there is nothing inside the hotel. they tell you to order room service instead. there is a steakhouse attached to the hotel if you want a full meat meal but that is it. so nice rooms great location weak amenities.',not_happy
id28870,' the grand hyatt basically is an average convention-style hotel centrally located in the center of manhattan. the best thing about the hotel is that it has a mini-market in the lobby with very good food options that is open -- hours a day which is very convenient if you want something quick to eat or a late night snack. the worst part about the hotel is customer service. it is abyssmal. it takes forever if you order room service. and if you arrive late in the evening to check in it often takes forever to get a room--provided that the hotel has not given away your room notwithstanding the fact that you had a confirmed reservation which is what happened to me during my last stay. because no rooms were available when i arrived at --:-- p.m. the hotel gave me a parlor room used for wedding parties that had a coach with a pull out bed. (im serious.) i later got a so-called apology letter in which the grand hyatt is business travel sales manager admitted that on occasion things like this take place. next time im staying at the intercontinental or fitzpatrick which are far nicer hotels in the same general area.',not_happy
id28871,' stayed at the warwick in san fran over the -th of july holiday. i had a junior suite but it was still kind of small. there is no air conditioning at the hotel. not that you really need it when you open the windows but then you get the noise of garbage trucks and people dumping garbage each morning. the staff was super responsive and nice. they brought us a fan that helped a lot. the neiborhood gets a little dicey if you walk a few blocks the wrong way. a lot of bums in san fran is to be expected. overall not a bad hotel for the price and location.',not_happy
id28872,' we stayed at the omni over christmas. the room was clean and byt nyc standards a good size. the area the hotel is located in is pretty noisy but as long as you keep the thick windows shut you wont hear any of it! loved the new bar fireside! we went down there each night and had a few drinks the bartender and manager we great and made the experience great!',happy
id28873,' my wife and four children spent three incredible nights at the grand del mar. the only disappointment was having to leave. i could go on and on but a quick highlights: a week or so before our arrival i received a call from nicholle (sp?) the customer service representative who had been assigned to us. she inquired as to what she could do to make our stay more pleasant if there were any special needs if she could answer any questions etc. i mentioned that the purpose of our trip was to drop our oldest off at college and that the day of our check-out was our youngest is --th birthday. sure enough on our first evening in the hotel room service appeared with a wonderful pastry and fruit arrangement and on the dish was written (in chocolate sauce) good luck in college! . and on the night before our check-out a similar but different arrangement appeared wishing our youngest a birthday. no additional charge i didnt have to ask for it just outstanding customer service. the hotel is incredibly beautiful the staff is attentive and the whole experience just wonderful.',happy
id28874,' my best friend and i stayed at the holiday inn -chicago ohare for - nights in april ----. we had a wonderful trip. very nice restaurant-bar in the lobby! shuttle was prompt and ran -- hrs-day and picked us up right away when we called for a ride. the entire staff was very hospitable! we had an incident where an unknown person hit our car in the parking lot and the hotel manager and general manager arrived promptly to assist us. check in and check out were quick. location close to airport and l train. the parking lot-deck was the only downside (since that is where the car got damaged) but the parking was free',happy
id28875,' the peabody is location was great for us we could walk everywhere we needed to go including beale street the fed ex forum and the civil rights museum. of course the ducks were enjoyable and the lobby was beautiful. our room was nice and the beds were very comfortable. we were not terribly impressed with the breakfast buffet but the desserts in the deli were awesome. on the downside -the bathrooms were so small that a person over - feet tall could probably not sit on the toilet without hitting their knees on the door. also there was mildew in the bathtub and the corners of the bathroom floor were disgusting. the kids did love the t.v. in the bathroom though. there was also a bottle of gatorade under one of the beds (which was not ours). all in all if we ever return to memphis we would stay there again.',happy
id28876,' the hotel is in a good location. the rooms are very old and dated. i won it via hotwire so wasnt aware of it until i received a confirmation email. it is an ok hotel the receptionists were hit and miss - was polite the other obnoxious. there is a kitchen in the rooms with a cooker and fridge. the rooms arent tidy and we found a french fry lolly pop and an old sock under the bed. wouldnt recommend this place unless you get it last minute ....',not_happy
id28877,' i just got back from - days at the omni shoreham for a conference. overall it was a decent comfortable stay. the staff was outstanding. everyone i cam in contact with was extremely friendly and willing to please. the location is excellent in an upscale interesting but unpretentious neighborhood. there were plenty of restaurants in all price ranges to chose from within a couple of blocks and i felt perfectly safe to walk alone at night. it is close to rock creek park and the neighborhood seemed particularly vibrant during the weekend with lots of pedestrians. my room was large and well equipped though slightly frumpy. in some ways i felt like i was staying at someone is upscale grandmother is house. still it was spottless quiet and had a comfortable feel. the public areas were equally well kept and comfortable. there were - drawbacks that i found disappointing. parking is $-- a night which i find outrageous. my room was about $--- yet they also charge an $-- fee to use a less then mediocre gym. i dont understand what hotel managers are thinking. charges like that are exploitive in that price range. are they trying to piss customers off? raise the room rate a couple of dollars and include it for free. they came off as very petty. the final problem was with the banquet staff. we had a big luncheon saturday afternoon close to ---- attorneys. besides previously having requested there were no accomodations made for vegeterians.',happy
id28878,' my wife and i stayed at xv beacon on a a recent one night (saturday) stay. i had always wanted to stay here but remember checking online and seeing the rates at ----night and up so on a whim i checked their web page and secured a rate of ----night. upon a swift check in we were offered a $-- upgrade to a junior suite which i accepted. it was worth it. we had a top floor room with a cool view over the beacon hill neighborhood a nice sitting area with a flat screen tv and fireplace a comfy king bed (be aware that the standard rooms here include only a queen bed) a dvd player with overhead speakers wired in around the room (a nice touch) and an ample bathroom with a whirlpool bath and a rainfall showerhead. service throughout our stay was outstanding; we were quickly offered the complimentary lexus sedan service to dinner. we ate breakfast at mooo the next morning which was pricey but good. this is a great choice for a luxury hotel stay in boston.',happy
id28879,' my friend came into town and we decided to go to chicago for the weekend. she was able to get us a discount from work so it is hard to comment on the value. the street in front of the hotel was under construction so it was hard to pull up to the front and drop off bags (we werent parking at the hotel) without feeling rushed but the bell-hops were more than friendly and accommodating. hotel was beautiful - dark modern and very cool. the room however was tiny - literally smaller than my college dorm! you couldnt get around the perimeter of the bed without needing to first move something. the room was very clean though and we didnt have problems with traffic noise but that is because we had an less-than-ideal view facing inwards to other rooms - offices - etc. ive stayed in other chicago hotels though and the size of this hotel wasnt completely unusual it just always shocks me. the bathroom was also tiny and you couldnt turn on the water in the shower without getting your arm wet - poor design. breakfast the next morning was very good and wait staff was very friendly. they slightly messed up my friends breakfast but we very apologetic and to fix. this hotel is in a great location to all major chicago attractions and a bit of a walk to michigan ave but it can be done! overall very nice hotel.',happy
id28880,' this is one of the best embassy suites locations that i have ever stayed in and i’ve stayed in quite a few! very well maintained very very clean and the best part – incredibly friendly and helpful staff. great breakfast and again friendly cooks and staff. front desk personnel were helpful and the managers reception was very nice with a much wider selection of drinks than is typical in an embassy suites. if you like embassy suites brand hotels you’ll love this one!!!',happy
id28881,' the rate was great- $-- a night with the aarp discount cheaper than the motel - next door. the room was comparable to a motel - room but it had a better tub-shower. there was in-room coffee and -- channels of cable tv. the breakfast was ok- cereal toast juices rolls coffee. it was quiet but you can hear some of the nearby interstate traffic- i used the fan to drown out the noise. the only negative was a filthy carpet- it needed to be shampooed.',happy
id28882,' over the course of a week as i drove across the country i stayed in w hotels in - cities. this was by far the nicest one. the room was huge and really comfortable. the location couldnt have been better. the staff was helpful and pleasant. the pool was incredible. in an interesting city like austin with so much to see and do it is almost hard to stay in a hotel like this because youll never want to leave the hotel.',happy
id28883,' grand old historical hotel............ very comfortable pleasant. staff was exceptional. many hotels have employees that just answer questions but this staff went the extra distance and offered help. splendid. valet parking: i left my billforld in the car and then - minutes after arriving in my room the wonderful employee delivered the billfold to me. thank you again warwick melrose.',happy
id28884,' my wife and son and i went to dc for a quick four day visit and based upon the star rating of the hotel its history and previous reviews decided on the omni. here is a breakdown of our thoughts and experience while there. we booked what is referred to as a deluxe room directly through the main reservation number. upon arrival we were pleasantly surprised by the beautiful lobby and very friendly doormen. a quick look at the grounds and pool also proved to confirm the four star rating this hotel has received. our initial front desk experience was also very pleasant as they gave my seven year old son a goodie bag filled with coloring books and other activities which thrilled him. when we entered our room which was at the very end of an incredibly long hallway we found the room to be okay. the actual room was a decent size but the bathroom was very small. the pedestal sink had four large cracks in it that had been filled but the cracks had since become discolored and brown. the carpet in the room had a big red stain in one corner which was partially concealed by a chair and the two queen beds were something one would expect to find in a $-- per night mom and pop motel. they were hard the sheets were worn and the bedspread looked like it was from the ----s. the hotel advertises that they offer free wifi which i needed to use to check emails and conduct business when we were in the room. it was impossible to get a signal unless i held my laptop in one hand and stood near the window. even then the signal was intermittent at best. after totally giving up on the wireless we went out for dinner. upon returning the lobby was packed with conference attendees which seems to be a very major source of income for this hotel as it has numerous conference facilities. when we finally got to the front desk to ask about the wifi situation the woman behind the desk informed me that they did have some signal boosters available but she needed to save them for the conference attendees as they were from all over the world and needed to have access. i informed her that though i was from the u.s. i too needed access. she informed me there was nothing she could do. i finally spoke with a different staff member who did get me a signal booster but even with this the signal was so poor i was never able to connect consistently. when we called down that evening to ask could they move us to a room closer to the lobby with the hope that the signal strength might be better the front desk team was unwilling to comply with our request. when we asked to speak to a manager we were left on hold for -- minutes before we were told that the manager was very busy attending to the conference attendees and would need to call me back. of course we never did receive a call that night. the following morning after calmly explaining our dismay at spending over $--- for a room and receiving such substandard service we were relocated a room that was much closer to the lobby. the wifi signal was stronger but still inconsistent so i resorted to using dial-up access for the remainder of the trip. throughout the stay almost every request we made seemed to take a backseat to various conference attendee needs. and i must say that if i was ever attending a conference in dc the hotels facilities are excellent and well designed for one. however for a vacation visit i would recommend staying at a hotel that is closer and more conducive to vacationers. the omni is a grand old hotel with a rich history but not the four star grand old hotel the description would have you believe.',not_happy
id28885,' within a block or two of the main fisherman is wharf area plus many shopping areas a cable car stop and many other sf attractions this hotel is great. it has all the amenities one expects of a big city hotel and very friendly and helpful staff. the rooms are a good size although i would always like some more counter space in the bathrooms and well outfitted. the breakfast buffet is extensive and great value; and there is a to-go bar to buy drinks and snacks.',happy
id28886,' ill start with the good: location: although some on here have complained about the location it all depends upon what you are doing in the city. the hotel is walking distance to the marina the seaport and all of its restaurants and shops horton plaza and the midway. yes you will hear amtrak. you will hear amtrak from every downtown location though. views: excellent. our balcony overlooked the coronado bridge and the bay. it was beautiful and we were able to watch the fourth of july fireworks from there while the babies slept. it was terrific. next the mixed bag: breakfast-manager is reception: the included breakfast and reception each evening adds a great deal of value to your stay. on saturday we couldnt enjoy either. the lines were wrapped all the way around the atrium and there were no tables. lines like that are no places for two year old twins. on sunday we knew better and went down to breakfast at -am. the lines were smaller but still substantial. we did get a table and high chairs though. the food is good and there are healthy choices. the manager is reception on sunday was not busy at all. we went down for sodas and some chips. a warning though chips and pretzels and drinks are all that is free during the reception. some very bad pizza was $- a slice (a decent price) but really inedible. and the awful: i booked what is called the suite shopping package after much review of all of the available rates. for our purposes this provided the best value for our dollar. it was to include: -. a special welcome gift at check in; -. a $-- gift card per night to westfield horton plaza; -. a starbucks coffee mug with a free starbucks drink and -. complementary valet parking with full in and out privileges. the problem began at check-in when they had no idea what the suite shopping package package was. i find this hard to believe since it was customized for that particular hotel. if they had no idea it is very poor planning and training. the person checking me in told me i would be charged an additional --.-- per day for valet parking. i told her that it was included in the pkg. (and fortunately i had printed off the package details to take with me). she said ok ill take care of that. i told her the other items could just be delivered to the room but that we planned on using the westfield gift cards for dinner that evening so please dont delay it too long. about an hour before we planned to go to dinner i called down to inquire. oh well send everything right up. they sent up a starbucks mug and some coupons for discounts at various westfield merchants. at this point i decided to go down to the front desk. it took the gentleman -- minutes and three different trips to talk to my manager to get the gift cards. (why on earth didnt the manager ever come out and deal with this directly?) anyhow i got the gift cards and told the agent that when they determined what the welcome gift is just send it up. were travelling with our infant twins and this was really taking up too much time. the worst part of all of this is that i was made to feel like i was being petty or demanding. i was simply asking for (and i shouldnt have had to do that) what my rate promised me. i really did put a lot of research into the rates and with the gift cards for dinner the free coffee and the free valet parking this rate was less expensive than even the discount internet rate. the welcome gift never materialized and the valet charges - of course - were on the folio. i decided not to pursue the welcome gift as it was just pointless and very annoying by this time. the valet charges were removed but - again – it was yet another trip to the front desk. i would have phoned down to have the charges removed but the phones in our room did not work on sunday morning. i reported this from the house phone but it was never fixed. this hotel has potential but it is very poorly run. one final item: the swimming pool is on the first floor and just outside the four elevators. the floor in the elevator waiting area was always soaked with water from dripping swimsuits and so were the floors of the elevators. during my lengthy time at the front desk i heard two complaints to the front desk about this - including one from an elderly woman whose husband had fallen earlier in one of the elevators. she was told they hear this complaint often but there is nothing they can do. they will put up a wet floor sign though. good grief people. this is california. can you say lawsuit? as i said great potential but not again for these travelers anytime soon.',not_happy
id28887,' our waiter saul was courteous and attentive. enjoyed our room and location',happy
id28888,' this is a great hotel at a great price! now the first thing that attracted us was the breakfast - hardly any hotels now include breakfast in their price so this was a big bonus the rooms were a reasonable size and clean tidy and well furnished. the only slight town-side was the shower was very complicated to use - queue many yelps from the bathroom as one of us accedentally sprayed ourself with ice-cold water! the staff are helpfull the roof terrace is great the gym was small but well equipped all in all a great hotel!',happy
id28889,' we had an early morning flight and didnt want to risk getting stuck in chicago traffic. so we arrived the night before and stayed at the hilton. the website indicated that they charge $-- for parking. we decided to park close to terminal - since we were taking a united flight the next morning. short term parking at ohare is $---day. we chose to do airport parking so that we didnt have to deal with moving our car the next morning. there was a line to check in but it didnt take long. the clerk asked if we wanted to be close to the elevator. we told her to put us away from the noise. the room was nice and quiet. we didnt hear any outside noise or hallway noises. the bed was comfortable. the room temperature control was great. the hotel has a great gym! because of our travel schedule we couldnt use it but you can see through the windows that they must have approx - elliptical machines and another - treadmills. and and they have many weight machines and a nice assortment of free weights. the next time we need to stay at the ohare hilton we will arrive early and take advantage of their gym. in the morning we didnt have to go outside to get to the united check-in kiosk.',happy
id28890,' i have always wanted to stay here and finally had the chance to. we were given an upgrade and had an amazing view of central park. i want to mention anastasia at the front desk. she was great and gave excellent service. she even wished us a happy anniversary ;-) we ate at the burger joint- burgers were great. just note that this place is very popular so it was crowded but defintely worth waiting for a seat.',happy
id28891,' galleria park hotel is in a great location. close to union square china town and the north end. it is a short trolley ride to fishermans wharf. the staff was very helpful with planning how we were going to get places. the room was clean and modern. if we come back to san francisco we will definitely stay here again.',happy
id28892,' this hotel was new york city is best kept secret. shhh! dont tell anyone but this was the best boutigue hotel. from the moment we step in till we left the hotel it was pleasure to be we booked this hotel. lovely staff great amenities best location romantic and fun. thanks to parker for a great welcome at the door. a+',happy
id28893,' i am a joie de vivre member so i looked for hotels in city as i was attending an event and needed a hotel just for one night. staff was fantastic and helpful check in was easy despite having to go to - doors down to white swan their sister hotel. i got the valet package which was so worth it. they gave me the number to the hotel and i called while shopping and -- minutes later arrived at the hotel and my car was waiting in valet spot in front of hotel. the room was adorable received upgrade to fireplace room with bay window. love the old style elevator. wine reception was delicious and fun. love the -- hours coffee and beverages. breakfast was beyond any normal continental breakfast hot and delicious with lots of choices. love the old style real keys for rooms. one traveler was furiously yelling at the staff that he was not given enough keys and could not open his door. the staff member politely finished with me then personally walked him to his door to show him how to use the keys properly instead of pointing out it was his error. handled beautifully. room was quiet. the sister hotel looked slightly nicer but i could care less. i loved the charm the rooms the food and the price was just an incredible deal! i booked online directly thru the joie de vivre website. i just stayed at omni with my - kids in december and loved it. however for a little romance and adult getaway this place is a treasure! i would choose this for couples and a little romantic getaway anyday. a real value for the location service and amenities and charm. my only suggestion would be to get better mattresses but i slept great.',happy
id28894,' my boyfriend and i just got back from a long weekend trip to nyc for a wedding at the waldorf astoria and we stayed at the affinia -- from thursday through sunday. i used to live in nyc and my boyfriend is a complete travel snob (he is more of a four season is type) - and we both really enjoyed our stay at the affinia --. the location was great the staff was very helpful and nice (we even got an upgraded room with a balcony) the room was nice and clean (the bed was so comfortable!) and the price was great for this time of year and the location. our balcony faced the east side and the view up-down -rd was nice. yes i had read about the elevators (they are slow but it was never a problem or a ridiculously long wait) there is street noise (we were on the --th floor) but that is nyc and it didnt bother either of us - they do supply each room with earplugs but we didnt need them and the bathrooms were small - but its nyc what do you expect? our room was a little too warm and the heater wasnt adjustable - but we forgot to ask the staff to fix it and it ended up being ok. we had breakfast out most days and one day tried the luncheonette a couple doors down which was a better value than the one the hotel offers. you can hear people in the hallway and in their rooms - but nothing that was annoying or prying - or rather neither of us seem to notice. the guestroom we stayed in (#----) was small but the two of us seemed to do fine - and that is just nyc. next time i think id spring for a suite which had a sitting area next to the bedroom so that we can spread out more. the manager was great the staff and doormen were delightfully helpful and i just cant say more about the great location. and the added touch of the balcony (thank you guadalupe olmos-galasso) was perfect! no its not the four seasons but we really enjoyed our stay in the city and at the affinia --. our only complaint is that our trip wasnt long enough. wed definitely stay there again!',happy
id28895,' stayed - nights at the beginning of november after - nights in las vegas. arrived at hotel and requested non smoking quiet room we were given a tiny double room at top of building which stunk of smoke went back to reception and he then moved us to another double room on -rd floor which was slightly larger smoke free but not enough room to turn in the bathroom and really dark and old fashioned. again we went back to reception and asked about club rooms which i had read about on web site he let us have a look at one and we took it. it was a lot better than the others the room itself was big with a very comfortable bed and overlooked the swimming pool. the bathroom again left a lot to be desired and was very small but we had a small dressing area outside it so overcame that problem. the common areas of the hotel away from reception look pretty worn and tatty. the concierge was the most unhelpful person i know he did not seem to know what was going on anywhere or be able to advise on anything we wanted to know. the restaurant next door called daily grill serves some good food and not too pricey and always busy with good atmosphere. if you want a real american blow out breakfast suggest you go to mama is by washington square. overall the location is excellent you are right by all the transport and shops but the hotel is very average and not what we expected from an american hotel.',not_happy
id28896,' excellent location with hop on hop off city transport stop outside the hotel. the accommodation was very good quiet and effective air conditioning. food was good with plenty of variety and service was very good. as with all hilton hotels dining in can be very expensive.',happy
id28897,' this quirky boutique hotel is located in a quiet side street off rittenhouse square only minutes on foot from great shopping eating and sight-seeing opportunities in this very-walkable city so much so that we parked our car in the recommended parking garage nearby and did not use it again until we were ready to leave philadelphia - days later. from the moment we arrived at the rittenhouse ---- we were treated to great service from a friendly helpful and interested team of staff; parking recommendations and directions coffee or tea delivered to your room delicious breakfast choices in the quaint dining room downstairs restaurant recommendations etc. it was everything we could have wanted and a spacious stylish room with a comfy bed to complete the package. one of the great recommendations from the desk was to try the monk bar and restaurant just a block away and the pulled pork sandwich in particular it was so good on our arrival day that we returned with our fellow conference travellers later in the week. if and when we return to philadelphia we would not stay anywhere else we loved it!',happy
id28898,' the staff at this hotel were amazing attentive and they made us feel valued as customers. we were allowed to check in early (--am) with no hassles. this made such a big difference to our day! small irritations were dealt with immediately (noisy neighbours and broken tv). the rooms are a bit dated but they are super clean and spacious. the bed is amazing. the swimming pool is only - feet deep but it provides one with a place to cool off. breakfast was satisfactory but expect lots of oily food and sugar! a bit of construction going on but it is still very clean. the free shuttle to the airport is a big plus. internet was not that fast but it is free. they had complimentary lemonade in the lobby late-afternoon and cookies and milk later in the evening. location? not that far from sights but not that close either. we walked to the harbour and to the gaslamp with no issues though. building? the lifts are ancient and expect to wait for them. the rooms are not that soundproof. so if you are unlucky (like us) and the teenagers are romping around next door have reception deal with it. for the price it offers a lot of value. i am glad we chose this hotel. and again to hotels out there - great staff are the most valuable asset. and they have this at the hie downtown. thank you team m&m at front desk!',not_happy
id28899,' a great hotel in the heart of dallas. the service food and people are just superb.',happy
id28900,' stayed with my - grandkids and had a great time. i requested a corner suite and was with the room. we faced towards the lake and had a view of the fireworks over navy pier each night. room was quiet even though the hotel was busy. the complementary buffet was very good. p.j. clarkes restaurant is in the same building and the food was awesome and delivery quick. pool was only so-so but the kids still enjoyed the dip. hotel is somewhat showing wear and tear but it was clean. very good value for the price. i will definately stay here again.',happy
id28901,' the stay at la quinta inn san antonio lackland was great. i ecperienced great service. the room was clean great locaction out the street from lacland air force base. the best thing about this hotel is the friendly staff.',happy
id28902,' we stayed at the barclay at the beginning of december for - nights. incredibly disappointing experience with surly front of house staff. website rate can only be described as a complete rip off! and sadly we were ripped off. however one does learn and we shall vote with our feet for future visits to new york and not stay at this tired hotel which is in danger of becoming an old relic. needs an investment of funds to revitalise this hotel which to be fair is in a central mid-town area adjacent to the waldorf astoria and across the road from the more funky w hotel. looks to us as if the bedroom had not been decorated for some - years or more and that the room had seen a lot of human traffic bathroom too small and again tired decor. did not dine at the restaurant but position and other reviews tell us that we made the right decision. main lobby can seem like grand central station with lots of people coming and going and trolley cases everywhere. onwards and upwards as they say in the uk...',not_happy
id28903,' i stayed at the manchester hyatt for two nights to attend a business meeting at the hotel. i was checked in by a truly charming young man. my room was in the harbor tower; very nice view. the king bed room was spacious and clean and the bed was comfy. the location right on the harbor makes many restaurants and attractions walkable. the hotel food was excellent and the sushi at sally is was wonderful as well. my only complaint and it is minimal is that the air dryer in the room didnt work but it took over -- min for them to bring up a replacement. kind of set me back on schedule and promoted a bad hair day. these kinds of things are minor and i would definitely stay again!',happy
id28904,' our april ---- five day stay did not get off to a good start. we arrived at - p.m. and were told by a less than friendly room clerk that our room was not ready and that she did not know when it would be ready. we cooled our heels in the lobby for an hour. a curt parking valet demanded the keys to our car while we waited for our room and he wasnt very nice about it. meanwhile we tried to locate three other groups of family members arriving separately. we tried to reach our daughter and her family who were said to have checked in but could not get them on the house phone and the less than friendly clerk refused to tell us her room number. our daughter-in-law and one grandchild arrived in her car but were not allowed to check in because the reservation was made by her husband who was arriving later with another grandchild. so another wait in the lobby deal. by this time we were all sorry wed chosen this resort which seems to be oriented to convention business while individual family guests get short shrift. once we were all in and settled things did improve. most of us stayed in the casitas. its furnishings were worn but serviceable while the carpeting was badly in need of cleaning. however at almost $--- a night (including all the various taxes and fees) we were a bit disappointed. the grounds were immaculate as was the golf course. the bellmen were friendly and the room service was excellent. the food was excellent and the service fairly good at francesca is restaurant but the service in brannon is cafe and at poolside was terrible. you cannot expect little kids to wait an hour and fifteen minutes for their food to arrive. this is particularly inexcusable when the the restaurant was never more than one-third full of patrons. formerly in the food service business myself i recognize gross understaffing when i see it. unfortunately i never met food and beverage manager philippe wilhelm about whom other reviewers have kind words; my words to him would have been less than kind. our last family reunion vacation in texas was at the hyatt lost pines resort near austin. i recommend it over westin is la cantera.',happy
id28905,' not quite downtown so that would be the lost point in my rating. check-in staff is very nice and helpful. they saw me on tv and did everything they could to help me get a cab carry my heavy props et al. very helpful beyond the call of duty :) a former condo complex converted into a well-appointed and surprising hotel. rooms are well- equipped. phone is free for international calls! ipod player cool tv nice bathroom and attention to details. if you are hungry and jet-lagged at any time of the day you get free snacks and small plates during the hour. hungry for a nicer meal? their texmex restaurant serves some tasty food items in a nicely decorated area. the staff in the restaurant is also simply perfect! and if it is a warm day and you need to chill out the amazing pool and its lounge chairs is waiting for you in a very modern atmosphere. highly recommended!',happy
id28906,' panoramic views of dc from rooms here! we watched fireworks from our window. we were in room --- - the main window faced the street but the window on the side faced the washington monument. this was july - so we did not expect fireworks but somewhere in virginia maybe arlington or old town alexandria we saw some great fireworks! the room was spacious and nicely decorated. the bathroom was small but very nice. wifi is great and easy. plus free parking!!! this is very hard to find in dc anywhere. we stayed at another dc hotel where the parking was $-- per day.',happy
id28907,' we booked two rooms through hotwire.com. when we checked in we were told that we would be in smoking rooms. so we asked for non-smoking rooms since we have small children. no problem sir that will be an additional $-- for a non smoking room. we explained our concerns about -nd and -rd hand smoke. sorry sir $-- we have stayed at many best westerns that were booked through hotwire and never once have be been charged to upgrade to a no smoking room. in reading other reviews of this property it seems to be a scam they are running. stay away if you can',not_happy
id28908,' we stayed here for - nights. the staff is wonderful. the location was great for us because our friend lives in this area. everything is clean. maid staff and front desk staff are excellent. internet a little slow. breakfast is what you expect. if you want more ihop is next door and offers a --% discount with your key. management is on the ball. shows some signs of age...nothing bad. we would stay here again.',happy
id28909,' at the beginning of december we stayed at this hotel for - nights. we booked - rooms with views and empire state tickets included for $---.-- each. the rooms were smallish (which is to be expected in new york) but clean - so no complaint there but a) they advertise their splendid breakfast is included in the rate. there is no proper dining room people have to sit where they find room - eggplate on knees on lounge chair is not a nice way to start the day. there is fight over the toasting machine and pretty much everything else. the selection and quality of food is abyssmal. never in all my travels did i have to fetch my coffee in a papercub in a place where i paid +--- $!! we found a very nice diner around the corner ! b)when we tried to collect our empire state building vouchers they found one for - people and not - as booked. it took three trips from the --th floor to have this set right c)on checking out we found out that they charged us $--- per room and not the confirmed $--- (all before taxes) they tried to come up with all sorts of excuses and it took a lot of patience from my husband to get an adjusted bill. no apology was forthcoming!! overall the staff was not competent and had a we dont need you - we get people anyway-attitude - needless to say we cannot recommend this hotel!',not_happy
id28910,' my girlfriend stayed there for a conference over valentines day. i sent her a present priority mail. i called the hotel before sending it to see if i needed any special information for the package to get to her. they said just her name. dont worry. she never got it. three weeks have now passed and ive been calling them every day to find someone wholl look for the package and return my call to tell me what they found. ive found the staff rude curt nasty disrespectful and profoundly unprofessional. dont stay there and whatever you do dont send anyone something of value there. the staff will lose it and then accuse you of never having sent it.',not_happy
id28911,' ive stayed at the omni in la before on state govt business. ever since they stopped the state rate and only have the federal govt rate i stopped staying there because it is out of my pocket till the paperwork gets processed. i needed to be downtown and again the omni was solid. express checkin valets opening the door as you enter and leave a small refreshment in the room as a returning guest fitness center clean and roomy everything clean and solid. nice touch with the cookies and refreshments in the lobby. just one request bring back the state govt rates for us state workers who have three furlough days a month.',happy
id28912,' we loved our stay at the paramount. from the friendly smile at check-in time to informative concierge service and ease of check out. the second floor lounge offers wireless that is free and fast and the lounge is a great area to just hang out to read or relax. our room was clean and comfortable. we got an excellent rate for the - nights and we where a stones throw from times square without the noise. i would recommend this hotel to anyone. dont be fooled by comments about the small room size our room had two beds closet average size bathroom and plenty of space for luggage.',happy
id28913,' i am a bit surprised by the wow reviews here - i would say that everything at this hotel is good but certainly nothing special. rooms: beds are incredibly comfortable. our --th floor room was very quiet and with a decent view bathrooms were clean but walls had a bit of spotty mold no place to put toiletries. size is a bit on the smaller side. luckily my friend got her work discount so the room was very reasonable in price. service : front desk was fine concierge kept very limited hours bellhops worked hard to get everyone cabs on a rainy friday evening. the lobby is funky and very loud which is to be expected very crowded during evening hours. location is great.',not_happy
id28914,' i am a very loyal hyatt customer. i believe park hyatt beijing shanghai or buenos aires are among the best hotels in the world park hyatt chicago grand hyatt hong-kong berlin or tokyo are outstanding. i had a terrible experience at grand hyatt new york a few years ago and i have avoided hyatt hotels in nyc since. hence i was very excited by the idea of andaz nyc. i arrived at the hotel around -.-- pm and the room was not ready. i had to wait -- minutes in a crowded an noisy looby. when you have --.-- am check-out - -.-- pm check-in policy this is simply unacceptable. fisrt rule of the hotel industry ( you have only chance to make a first good impression ) happened to be a total failure. then the room (suite). it has many of the cons of some of the pros of an hotel that attach too much importance to the design. to start with the pros : the first impression is very positive; new and elegant. then come the cons : the room has been designed so that it looks good; wether you feel comfortable or not in it is secondary. it is not an easy or pleasant room to live in it. a manager of a boutique hotel (-- rooms) once told me that it was very important for him to sleep once a year in every room to experience the customer point of view. my guess is that not a single manager of this hotel has never slept in any room. many details need urgent correction. rule number - of the hotel industry ( be customer centered not self-centered) is barely passed. staff are friendly indeed. yet there is a subtile difference between being friendly and being too friendly. i would definitely prefer the staff slightly less friendly and more professional. some examples : turn-down service every other night... either you do it daily either you dont do it... not every other night... it does not make sense... fridge with free soft drinks refilled daily... it is a nice idea.... indeed... but then shall be full... not empty... one coke one diet coke two juices... and that is it.... ?!?? i would clearly prefer a full fridge and being charged for i take... it is not a bad hotel for sure... but there is huge gap between what it pretends to be and what it is really....',not_happy
id28915,' excellant choice for a stay in ny in the downtown area. room was very neat clean and welll appointed. great workout facility. service was excellant including an excellant shoe shine provided with a short turn around time required. short walk to the ferry and great views of the statue of liberty. gret rooftop bar with great views of the city.',happy
id28916,' stayed at the radisson blu aqua in mid august ---- in a king room with park view. in chicago on business. immediately impressed with the decor upon entry to the lobby. the staff from the reception to bellman to housekeeping to guest services were all very helpful friendly and knowledgeable. room was very comfortable and spacious. location was great - easy walks to the navy pier the shopping on michigan ave and a variety of restaurants. we never got lost because of the unique architecture of the building we knew which way to get back. i cannot imagine having a better hotel experience!',happy
id28917,' no frill front desk girls. no smiles both gals at check in and out. gee.. i thought i did something wrong. as a diamond hhonors it is hard to see front desk personnels so cold and unfriendly. i was about to say to them..... it doesnt hurt to smile u work at a hospitality job and guests need to feel welcome. so with that said minus one star. parking:$-- a night which is ok... garage a little hard to find but once park ash locate the elevator to lobby. lobby area:it is nice and big. very clean and expensive looking. looks modern. nice business hotel. the room: okay upgrade to regular king room on executive floor. nothing special. the room needs some major renovations feels like in the --s. --s. minus one star. rooms are comfy but just old. the executive lounge: it is very nice view. breakfast is good. good choices. overall... it is an okay stay. not so welcoming and a bit disappointed...at the front desk gals that set the tone of my stay. no frills. worth mentioning: the housekeepers are extremely friendly and happy. they deserve a mention here. they do start cleaning around --am. thank u housekeepers... much better than front desk gals.',not_happy
id28918,' stayed here for a business trip. this is not a luxury resort but if you want a small clean friendly place to stay it is great. staff super friendly. nice buffet breakfast was included in my package but was very reasonably priced if it was not included. nice dinner menu although one would not know the lobby is also a restaurant. great food actually. the location is odd in that you are at two intersecting highways and there really is nothing around there but because of that convenient to jump on highway to get anywhere. nothing in walking distance rates were very reasonable. room was modern and fine. nice sized pool too. free wifi was nice. overall fine place to stay for a night or two.',happy
id28919,' the james hotel is located close to everything in chicago the miracle mile pizza house unorush street the water tower everything. we walked everywhere because everything was close by. the rooms are very modern and a little on the small side. but the bed was very comfortable very! the service is very good and the calls are answered professionally and nicely. all service was very fast and through. the lobby is a liitle small but that keeps the riff raff from hanging out in it the bar service was good. the drink prices were high but what do you expect in a hotel bar. i got a great deal from leading hotels of the world for my stay of - days was just over $---.-- for a - star hotel that is cheap. due to the location price and service i may stay there again. but i think my next trip may take me to trump is hotel in chi town. the james is a good stay . the doorman at the hotel are great! always pleasent with a smile and very good service.',happy
id28920,' we booked at this hotel because of the reviews we read in trip advisor. we were not disappointed. spacious beautifully appointed room and staff that was extremely friendly and helpful. one of the best big city hotel experiences i have ever had.',happy
id28921,' my wife and i spent a week at the lenox just after thanksgiving. from the warm welcome to the upgrade and the amazing friendliness of the staff we could wish for a better hotel experience. all the things that you normally look for in a hotel were there from cleanliness quality amenities and caring service. the lenox also seems to be leading the way environmentally with in room separation of recyclables choices regarding linen changes and even wooden room cards (not plastic). staff went out of their way to help us and in one case where my wife had lost her eyeglasses one of the desk staff went to a distant department store to see if she could locate them. we have travelled widely and stayed at many hotels and we could not help buy notice the genuine attitude of the staff. location in back bay is ideal. a couple of the tour buses run right past and most things are a reasonably easy walk. newbury street is one block away the trains about one block. lots of good restaurants abound. check out the pour house for drinks and good meals about - blocks away.',happy
id28922,' my husband and i stayed here in september and the hotel was terrible we stayed in a room that we were told had been recently re-novated which i am pretty sure it hadnt been. the bedding looked like it hadnt been washed and i felt i wanted to give the room a good dust and the floor a good mop! on the up side the location was great and as you are out and about during the day it really is only somewhere to sleep so if you can put up with a lot of dust etc then this might suite you but it certainly wasnt for us. we stayed in better yhas when we travelled australia some -- years ago! we would definitely return to new york but would give this hotel a huge miss.',not_happy
id28923,' came down for - nights for a conference. when we arrived about -:-- after an easy metro ride we were told our room wasnt ready yet. we waited around about -- minutes before they called us and told us the room was ready. because of the wait we were put in a king suite in the old building. the room was amazing! foyer and walk-in closet at the entryway living room with two couches a desk a flat-screen tv fridge and coffee table; then behind that a lovely dining room table with chandelier and a nice view. the bathroom had a door in the foyer and connected also to the bedroom which had another desk a chair another tv two bureaus and a huge comfy bed. it was amazing--huge and luxurious. we had a lovely four days. the coffee shop was a fine place for breakfast when the conference didnt provide. the older building is a bit of a walk to the main conference space but that was not a big deal--maybe allow - minutes to get to a meeting. the pool was a nice size but the deck was often too crowded for a seat to be had especially on the weekend when there were several conferences. the zoo is an easy walk away. there are also a variety of restaurants right across the street--everything from mcdonald is and baskin-robbins to fancy french and lebanese cuisine. it is also an easy walk to the adams-morgan neighborhood which also has nice restaurants and fun bars. the fitness room is quite large and features many cardio and weight machines--beyond the expectations of a hotel gym (it also serves as a sports club during certain hours). there is also a beautiful path along the potomac just behind the hotel perfect for running or biking.',happy
id28924,' this hotel was in a great location that was central to everything and close to subway lines. the service in the hotel was fantastic not one unfriendly employee. the room was comfortable and surprisingly quiet (we were on the --th floor at the back). very clean no complaints here.the elevators are extremely slow however so do expect to wait for these. the breakfast is a great add on but be sure to get there early as it does get busy and elevators get full travelling up and down to there. -ish and earlier is best. mainly all dry food (toast bagels cereal) but good enough to get you started on your day. some fruit (bananas apples) as well as yogurt and some pastries were available as well. they were working on installing the business centre when we were leaving but allowed us to use the business centre at a neighbouring family hotel which was good to know but we only found out after we inquired about the business centre from reading it in their room guide. also free wi-fi was an added bonus and the signal was great. great experience would stay here again. great value for the money especially since it included breakfast.',happy
id28925,' we just flew home to chicago after a few days in boston. we stayed at the harborside and had a wonderful visit. the hotel is in the middle of everything! trolleys harbor and quincy market is one half block away. the north end is within walking distance. the location of this hotel can not be beat! this hotel is clean and wonderful and guess what...i flew home without one single bed bug bite. dont beleive all you read on this site this hotel is wonderful and highly recommeded.',happy
id28926,' the hotel is selling location. they are right in the middle of fisherman is wharf. i was able to work the internet to find a reasonalbe price of $----night. this sounds good until you factor in parking. at +$---night the value for staying was definately deminished. the hotel is an older building but the rooms are clean and adequately furnished. starbucks and safeway supermarket (sells beer and wine) are --- blocks away.',not_happy
id28927,' i adore this hotel! so much so i got married there. you have to stay in their honeymoon suite-- it would absolutely blow your mind. i think the regular rooms are small and outdated but the honeymoon suite will leave you speechless. as a whole i think the hotel will leave you breathless service is above and beyond. i think it is a little outdated but that is part of the beauty.',happy
id28928,' just came back from san francisco. the hotel looks nice from the outside and it is in a good location. the rooms are very small but very clean. they do offer wifi but it never worked. i stayed in room ---. the staff is very nice and helpful. its in chinatown and if you are looking for an affordable vacation....go for it! bathroom is very small.',not_happy
id28929,' i stay at the hilton san jose offten and i am always amazed by the service from the bell staff and the extremely professional front desk. no matter who is there to help me the service is always fantastic.',happy
id28930,' our vacation to san diego could have been a lot better. let me first say that a - star rating implies high end service amenities and attention to detail. the us grant in downtown san diego is touted as a - star hotel but failed to meet any hint of such quality. i will detail our observations from our - night stay. some may see these criticisms as petty but in a - star hotel these details would not be overlooked. although of no real bearing on the hotel is quality the immediate neighborhood was quite crowded with homeless individuals. i mention this because atmosphere usually an impact on ones enjoyment of their chosen accommodations and have nothing against the unfortunate people who have no place to go. when checking in to a hotel a major first impression is given by the professionalism of the front desk staff. the ill fitting cheap looking suits should have been our first warning. along the way to our -th floor room we noticed dust and dirt in the corners of every hall and outside the service elevator. it made us feel as though wed just entered a flophouse. throughout our stay midday and into the evening the heavy room doors in our hall were slamming shut over and over again. some of this happened when guests came and went but the majority was at the hands of housekeeping who should know better. in the room (check-in day and the following two nights) we found several unfortunate things: on two separate nights there was a cleaning rag left on the floor by the bed one night a sponge was left in the bathroom and the cover to the tissue was left on the bathroom counter. one lamp was left unplugged lamp shades facing the wrong direction and crooked and only one bathrobe in the closet. the crooked lampshade was never noticed by housekeeping as we left it just to see what kind of attention they paid such details. the bathroom sink water pressure was a mere dribble and the amenities were not fully replaced each night as one would expect. the bathroom mirrors looked as though they were washed by a blind person with smears and spots left behind. on our second night we arrived back at the hotel at -:-- and the room had not yet been made up. our last night there the bed looked as though there was someone sleeping it it because the comforter (with a ripped cover) had been laid out as though it were thrown on the bed. our first morning we came to find a scratch in our rental car which was adequately handled by management but you would think that at $--.-- per day for parking some sort of compensation would have been offered. nope. the $--.-- bottle of wine in the room was sad to see whereas in the joie de vivre hotels such a thing is complimentary. we tried the hotel bar and paid more for one (small) glass of wine than what the hotel paid for the entire bottle. in that bar on a very slow night our table was filthy with fingerprints and rings from previous drinkers beverages. and of course a massive glaring flat screen tv over the bar all but obliterated any sense of escape and luxury we had hoped for. even the staff maligned the installation of this thing. overall this was a huge disappointment based on the hotels history and promise of - star service. we would have to say that the one good thing about the us grant hotel was the valet staff. a pleasant professional and swift group of guys id be pleased to see again as long as they dont scratch my car.',not_happy
id28931,' the rooms are spacious and comfortable. the mattress was wonderful. there was an unexpected bonus of a seating area with loveseat and coffee table. plus two closets a microwave and mini-fridge made the room even better. the location was nice within minutes drive of food and shops. i would definitely stay again.',happy
id28932,' i have certain needs that make travel a little harder then most people so i called the hotel directly and spoke with the front desk. the lady i talked with was very helpful in reserving the right room for me and when i checked in everything was as she said it would be. thank you la quinta for always being helpful. john o',happy
id28933,' this place is the perfect location for business travelers. it is with pin walking distance to the best nightlife is sf. you get what you expect from a courtyard good but not great at everything. however the location makes up for any shortcoming the hotel has.',happy
id28934,' we checked in on a friday night and checked out the next morning. the rooms were super small and the so called kitchenette was even smaller. there were no closets! and the bathroom had cigarette burns on the toliet. they offer wireless internet for a $-.-- fee. the customer service was ok. the guy offered to give us a refund if we did not want to stay. since it was a friday night and we traveled a long way we reluctanly stayed. the location is not the greatest. people were hanging out in the parking lot. not a very safe feeling. i would never stay here again!',not_happy
id28935,' the hotel phrase suite is about as meaningless as view . but here the bedroom is a separate room from the living room with solid sliding doors. best of all both the living room and bedroom have windows. the bed was great the sofa saggy. my room price included the breakfast buffet which was nice with made-to-order omelettes. the small outdoor pool was unheated in february. pay parking. it can be difficult to get out of the parking lot during rush hour.',happy
id28936,' balconies screwed shut for visitors safety. constant drilling hammering and banging - even over the weekend. having arrived on friday afternoon and given a room on --th floor we walked in to hear drilling which felt like it was in the room directly above us. other people on different floors experienced similar sounds. we did complain and were told it would stop at six oclock (it was -pm then) and there would be no disruptions over the whole weekend so we accepted their response and put up for the final hour. it did stop at six but continued all over the weekend. we tried to have an afternoon nap on sunday but found it unbearable and gave me a headache. this overshadowed what could be a nice hotel the location is fantastic and the staff were friendly. cannot comment on food as we dined elsewhere.',not_happy
id28937,' i stayed at the westin for - weeks for an extended business trip. while this hotel would not be my first choice for an extended stay i had a very nice room with a gorgeous view and a great central location. it was not ideal for an extended stay because there were no coin-op laundry facilites on site and there was no refrigerator or microwave in the room. however the property was very nice the location was great for shopping dining and all the downtown tourist attractions and the room was spacious modern and well kept. i had no problems with the staff who were very accomodating. ask for a room on the highest floor available. the views are fantastic!',happy
id28938,' small very clean and tidy room. modern decoration and confortable bathroom. just what you need to take a hot bath after walking the whole day around the city to be ready to gou out for a blast! just three blocks away from grand central. great location and friendly staff.',happy
id28939,' my room was astonishingly small even by new york standards. the room was dark and although i had paid for a view of central park it was a corridor view. the bathroom was entirely substandard- far to tiny for one person let alone -. and there was a curtain rod in the middle of the bed when we arrived. the gym and pool were tiny and there were disgruntled guests in the foyer waiting to be shown to the nearest equinox. i dont judge a hotel on its restaurants as one can make reservations to eat at any restaurant regardless of where one is staying. we have stayed in many famous five star hotels around the world and this mandarin oriental just does not even come close to the standard offered in the other establishments we have been to. if i can save one traveller from staying here then my review will have been worthwhile. i just wish i had taken photos.',not_happy
id28940,' do not stay here!!! my boyfriend and i figured we just wanted a place to crash at night since we would be out visiting family and friends. yet one deserves a clean decent place to sleep. we knew we were in trouble when we stepped out the elevator to on our floor. the smell of urine was everywhere. the room left little to be desire. the ac did not work the carpet was burgundy and one could still see all the dirt on it. the bathroom was ok but bring your own towels. the ones provided are at least -- years old hard and linty. no guards on the windows so be mindful if you bring children. the cheap price about $----night was not worth it. go accross the bridge to jersey and commute into the city the shuttle bus is only $-. stay away from carter!!!',not_happy
id28941,' kimptons are always fun hotels and this is no exception. ideally located just two blocks from all the action and the cable cars and any other type of public transportation. the rooms are smaller ( it is an older building) but so attractively decorated with extremely comfortable bedding and the lobby is fun and whimsical. the concierge was very helpful in getting us around to the many san francisco sites. i do recommend the crepe restaurant just one block up for breakfast.',happy
id28942,' hotel is in a good location for exploring ny - the concierge staff were very honest helpful and had great local knowledge. the room was a good size but a kettle for making tea and coffee would have been good. we ate breakfast just once in the hotel as the price was off putting and when we did the service was very average. on the whole a beautiful hotel',happy
id28943,' i stay here at minimum three nights a week and its great. everyone is very friendlly helpful and accomadating!',happy
id28944,' why cant all hotels be like the conrad? it is clean unique art nice & responsive staff. it is not priced at - seasons like prices but frankly would rather stay here than so-called luxury chains. way to go conrad and indy!!!',happy
id28945,' we enjoyed our stay at the doubletree metropolitan. we were able to check in when we arrived around -pm. the room was very clean it was a little small--but i have seen smaller in nyc. i thought the bed was extremely comfy. air worked great--thank goodness because it a humid -- degrees outside. bathrooms were small but clean and nice--everything in room looked new. very modern decor. staff was very friendly and helpful. only one problem--when we entered our room i was a little shocked to find a repairman in the bathroom and later that afternoon a maid just walked in the room while we were watching tv--she was very apologetic but after that we put the do not disturb sign out and latched the door!! keep in mind that prices in the bar and room service are a little steep but after all it is nyc. we liked the location-the subway entrance is just steps from the hotel and never a problem getting a cab here--we would definitely stay here again--try booking on octupustravel--i save about --- bucks on the going rate.',happy
id28946,' what makes this place excellent is the exceptional staff. bob and ed! we love you! moore hotel is situated between stewart and virginia on -nd ave. just one block from pike is place. all other major attractions are within easy reach by foot or via the free downtown metro bus. if you dont have pre-arranged transport take bus --- from the airport to westlake center (- blocks from moore hotel). it is only a -- minute ride for $-.--. the hotel currently is under renovation but is still open as they fix a few rooms at a time. we were lucky to get the newer ensuite rooms on the -th floor when we were there on - separate occasions - --- and ---. the renovated rooms look kind of eclectic but are very clean and spacious. rooms have no air con which can make it quite warm in the summer but you can borrow a small fan from the front desk. parking is across the hotel for about $-- overnight and is gated at night - i did not have a car but overheard the lady at the front desk. there is more parking on the back of the hotel on -rd ave for about the same price. if you dont know your way around just ask the front desk and theyll tell you or give up tonnes of suggestions on places to go. there is no room service or restaurants in the hotel but there is no lack of restaurants surrounding the hotel. do take note that restaurants-shops along -st ave-pike place close around - pm on weekdays (not sure about weekends). shops-restaurants around westlake center close much later around -.-- pm. i would definately recommend this hotel if youre looking for clean and friendly place to stay without the high downtown prices.',happy
id28947,' we stayed here to attend a wedding. w e selected the hotel because it is new and reportedly did not have bed bugs. the rooms are very small there is barely any space to walk between beds and desk. however the real negative is that we had items stolen. upon checkout we left baggage with concierge while getting lunch. after returning home i realized that a brand new expensive evening clutch bracelet and other items were stolen from my suitcase. we reported the theft but nothing was done. we received a letter stating the hotel was not responsible for items stolen. this is unacceptable. this is why we chose the intercontinental to avoid these types of incidents. we will not return nor will we recommend this hotel. we spent almost $--- for the room and another $--- for stolen items.',not_happy
id28948,' the rooms are extremely small! now yes if youve ever stayed in nyc you know all of the hotels generally have much smaller rooms but this hotel is even smaller than average. however this hotel is one of the cleanest hotels ive stayed in. they take pride in being a small hotel that provides its guests with the utmost in cleanliness. overall its an excellent location close to a lot of theaters and restaurants. if you dont mind a small space definitely book it. also- absolutely no signs of bed bugs which is a huge plus in nyc.',happy
id28949,' i have stayed at the majestic hotel many times and also rented their executive suite for business meetings. the hotel staff are extremely accommodating and very friendly. the rooms are very nice and the breakfast bar in the morning is wonderful! in addition the location is perfect! would highly recommend the majestic hotel when staying in chicago.',happy
id28950,' i just returned from candlewood suites city centre about an hour ago. i had to stop and write this review before unpacking. i spent only one night there -------- and wished i could have stayed longer. both housekeeping and front desk were friendly professional and helpful. my husband and i were pleased. you hear so many horror stories about hotels with dirty linen rooms and rude staff. not here. if all of the candlewood hotels across the country are this good then whenever we travel will definitely book at one. .thanks again to the staff for making our visit comfortable and memorable.',happy
id28951,' my boyfriend and i stayed at the omni on december - ---- for - night. the hotel is beautiful and service is excellent! i would definitely recommend this hotel to anyone staying in san francisco!',happy
id28952,' overpriced hotel in a good location-close to mass transit cultural events. no microwave refrigerator or in room safe. small coffee maker in bathroom and toiletries were good. no airport shuttle and no free wi-fi in the room either. staff was helpful and efficient. room was clean spacious and modern. the grill restaurant was ok and the breakfast buffet was fantastic as were the servers. the compass room was open for limited hours. the business area and printer for ease of airport boarding pass printing was useful but expected for this level of hotel. then there is the cost of parking: $- to $--. a day. would not stay here again as there are many other hotels to choose from in the immediate area.',not_happy
id28953,' the rooms are ok at this hotel but we had some plaster falling from the ceiling over the bed. the location is fine but parking is costly at $-- per night. the free full american breakfast is pretty ghastly unless you like lots of maple syrup with watered down orange juice. finally the staff are not friendly rarely smile and argued with us over a $- phone call which was not ours (we use cell phones especially in la). overall this hotel in not worth the money.',not_happy
id28954,' i stayed for six nights on a personal holiday. this was my first stay and i will definitely stay here on future visits. the staff were friendly and helpful from start to finish. the public areas and rooms had been recently refurbished and were just fine. yes my room was on the small side but i dont go to new york to hang around in my hotel room. i especially liked the free wifi internet in the rooms and the keurig individual coffee maker along with the usual hair dryer iron-ironing board and personal room safe. i also appreciated the hotel security including showing room keys to get into the lobby entrance very welcome in this busy city. yes there was a lot of street noise. the hotel is located on broadway across from macy is and herald square. i see people here complaining about street noise and wonder why they would stay at an historic building at such a busy location if that is their concern. this location was great for the numerous bus lines and subway stops right outside the hotel. a duane reed drugstore (with basic groceries) and a chase bank on the same block were very convenient.',happy
id28955,' the entire staff including bellmen parking attendants servers concierge health club personnel front desk and housekeeping were pleasant and professional. our standard room had a very comfortable pillow top bed large screen tv keurig tea kettle very expensive minibar and excellent heating-ac. the bathroom was just adequate but the shower worked very well. the entire room was immaculately clean and in perfect condition. the lobby bar has sofas and easy chairs where you are served well made cocktails and can order well prepared snacks. the health club was very well equipped with up to date cardio and weight room. the locker room was also very clean large and even had a sauna. unfortunately the fairly large pool had a malfunctioning heating unit that prevented me from swimming one night and one day due to the water being too cold ( -- to --). they normally keep it in the low -- is and the swimming was fine for - days. it is a short walk to georgetown for dinner. this is a top hotel and is very well run.',happy
id28956,' bernita supervisor of housekeeping was very helpful and informative. the property houses a full service resturant sports lounge convenience store business center coffee shop full service beauty salon banquet rooms conference meeting rooms and free parking. everything is conveniently located on the -st floor. i stopped an employee of the hotel and hit a gold mine. . i was able to see both the king rooms and new double rooms including micro & fridge. i am impressed. thanks bernita!',happy
id28957,' just stayed - nights at one washington circle. chose hotel based price and location. for those reasons the hotel was great. stayed on -th (---) floor overlooking new hampshire ave. room had two double beds a desk with chair a chair with ottoman kitchen bathroom and balcony. free internet as well. nice flat screen tv although channel selection was not great. kitchen had basic pots and pans but only two plates two bowls etc. it was just my daughter and i so that was fine but if - were in the room that would have been a problem. beds had nice linens and were very comfortable. my biggest complaint would be the overall condition of the room. it looked as though new in effort to update-redecorate the room had a new vanity in the bathroom and new bedding. the rest of the room had been completely neglected! the carpet had a large (pink!) stain the upholstered desk chair was completely threadbare and there were several spots on doors-walls that needed paint (not just patching over). all that being said i did choose it for the price and location and for those reasons i would stay there again. the - --- block walk to the metro was ideal. we spent very little time in the room so the price and location made up for the condition of the room.',not_happy
id28958,' everything about this place is average. the rooms the restaurant the view the pool their spa the grounds itself etc. for being billed as a resort in beautiful san diego and for the prices they charge it is overall a dissappointment. they charge $-- a day for parking. that was most ridiculous. im sure you can find better in san diego.',not_happy
id28959,' no complaints. clean no bedbugs helpful concierge and bellhops. good location if shopping from houston to worth broadway to lafayette. walk to chinatown. subways close. room could have better shading for the mornings but otherwise recommend.',happy
id28960,' this hotel is a health risk. we were a party of --+ guests. - members of our party were unable to check in since they were advised their rooms were still in the process of being fumigated. when i turned the light on in my bathroom insects ran for cover in the bath tub. the bedsheets were worn and contained pubic hairs where clearly the sheets had no been changed. the pillow cases had stains. the telephone was ancient which i could accept if it were functional but keys were missing from it so completely useless. the air conditioning unit was so loud you either kept it off or suffered the warmth. breakfast was useless. there was nothing edible and the coffee was coloured water. if it were possible to rate the hotel a minus that would be a fair review. see photos. the pool area was almost laughable it looked like a set from a horror film.',not_happy
id28961,' we seemed to have been cursed on this short stay we had always liked the hotel in the past but had not stayed there for a couple of years. chose this hotel because of past stays and location on union square. !first room we got had a toilet that would not flush. front desk apologized and gave us a new room. the room was adequate but much like a cheap chain hotel it felt like a hospital room all white with no art or colors for a little warmth. light out in bath and no nonslip mat for the tub. called for repair and had to call again a day later to get action. we decided to watch a movie in the evening and about ---s of the way through the system simply changed to tv. a call to the front desk resulted in an offer to restart the movie from the beginning not a great solution. when our bill arrived it included several charges for in room snacks. we had looked at what was available but declined to sample since several were more then a year out of date. charges were remove since they electronically monitor snacks and if moved you are charged.',not_happy
id28962,' the hotel is convenient located next to harvard medical school and the guests appeared to be a mixture of patients-families and other visitors to the medical facilities. hotel is about a $-- ride from the airport. for local transportation it is within easy walking distance to the green t line. my room on the -th floor was just average with a very small bathroom which had chipped and peeling paint sections on the wall. toiletries provided were minimum (two bars of soap and one little bottle of shampoo). walls were thin as i could here the conversations of my next door neighboor and the flushing of the toilet. now for the good part. there was a great selection available from the room service menu which was reasonably priced with fast service and very tasty. the hotel restaurant also provides very nice service and a good bar. accessible from the elevator on the second floor is a food court that includes some small shops and a cvs. staff were very polite and the concierge was knowledgeable.',not_happy
id28963,' we were booked by hotwire for two nights and after the first night we upgraded to a lanai unit. this was exactly what we were looking for. we enjoyed it so much we returned after a weekend trip to palm springs and spent the balance of our two week vacation at the dana. we loved the quick access to pacific beach. talk about the california dreamin - the weather was spectacular our room had everything we needed and more. we ate at firefly several evenings - great fries! janelle and joline on the front desk were exceptional at customer service as were all the other staff we encountered. will return and will recommend. and we didnt even have kids or visit seaworld! a real resort feel close to everything.',happy
id28964,' the room was very clean and sufficiently sized with a very comfortable bed and a great tv. the location is excellent for times square and the surrounding attractions and despite this the noise from outside is shut out and the temperature can be controlled easily in the room with the heater - air conditioner. we slept very well every night. the free wifi in the room also worked perfectly. the hotel may be large (-- floors if i remember right) but we never had to wait more than -- seconds for a lift. the staff were polite and helpful. my only very slight downside was that the controls of the shower and tap took a bit of mastering to get the correct temperature and pressure. these should be made a little more idiot proof. i would definitely recommend this hotel though and it will be top of my list should i be making a return visit to the big apple.',happy
id28965,' very nice and very good service and all hotel employee were very very nice. i would stay there again when in dallas.',happy
id28966,' great location on mission bay with only a - block walk to mission beach. rooms in the tower need sprucing up. interior door did not dead lock properly since the return was practically falling off the exterior balcony door didnt open without a lot of muscle power and the screen balcony door was completely off track. maintenance did offer to change my room. exterior was lush and tropical...loved it!',happy
id28967,' we absolutely loved this hotel and never would have even known about it had we not won it on priceline. it is right next to shake shack which is so delicious so you must eat there as well. it has the most modern beautiful bathrooms with a rain shower. the beds are the most comfortable beds ive ever had in a hotel. the bath towels were really thick and nice quality which is rare these days in hotels. i usually bring my own shampoo-conditioner but their salon quality hair products were better than what i brought. it is a new hotel with a very nice new smell. i would say it is comparable to a westin or better! the location was excellent and it was extremely clean. the only negative thing i can say is that the maids need to remember to shut off the alarms from previous guests because i forgot to check it and got woken up at -am by the previous guests alarm settings.',happy
id28968,' brian is nyc best doorman! chris is a lively bartender that pours a good drink.',happy
id28969,' the stoned concrete that borders the pool area isnt friendly to the carts the hotel staff use to move things outside. the - possible solutions would be to use air inflated tires on carts which would aborb the sound and shock of rolling over the concrete. the other more drastic option is to resurface the sidewals to make them quieter for the carts. you offer a phenomenal breakfast buffet. the beds and bedding are comfortable and inviting.',happy
id28970,' booked a list minute romantic weekend getaway to boston - did some research and discovered this hotel online..i arrived after midnight on a friday night and i felt like i was arriving at a hip night club with music- it was great..you are immediately blown away by the coolest looking lobby that was the former jail restoration..i took another reviewers advice and i requested a room in the tower bldg on a high floor to be away from the noise which is really only friday and saturday night..but i cant say enough about the location...the charles t stop is right out in front of the hotel and it proved to be the best way to get around boston this visit...also it was just $-.-- per person to take the t and do one transfer to get to the airport...loved this hotel - will definitely comback...',happy
id28971,' overpriced hotel with active train tracks and expressway exit ramps out front macaroni grill in front for your outstanding culinary needs surly staff broken equipment in the fitness center old outdated room accomodations and - did i mention - totally overpriced i pay less for quality in europe',not_happy
id28972,' stayed one night at this hotel had a booking but our travel agent made a mistake by booking one month earlier the staff were great and helped us get a new room and anything we needed payed a bit extra over our first booking but at least we had a room thanks to joe for all his help',happy
id28973,' i stay here frequently on business.. facility is well run clean and near a variety of restaurants and just off i---. just added a free hot breakfast to the ammenities. wi-fi service comes with the room and is not limited to one device like some of their other pricier venues i have stayed with recently.. notably their mariott renaissance in chicago that feels the need to charge $---nite for wifi and limits use to one device at a time.. this for a room that costs ---% more per night...',happy
id28974,' nice hotel but a challenge to get too. as others have stated the rooms are a bit dark. if you stay on a weekend you can avoid paying -- dollars to park and find free parking just make sure youre not in a permit only area. this hotel was nice and definitely a business hotel (as others have stated). my only complaint was that the concierge lounge was closed on a friday (which was the first hilton ive ever experienced do that)',happy
id28975,' world class location!!! heart of the downtown with red and blue metro lines just a couple of feet away!!! everything is near!!! absolutely unbeatable!!!!! we stayed here (family & friends) last weekend and enjoyed our stay very much. how can we ever possibly not recommend this hotel???? cynthia at the front desk was so kind and helpful as well as all other staff we ever came across with. we were a party of - so we booked a room with double queen-size beds + a rollout bed and the hotel kept up with their name and status. the rollaway bed was actually a full single-size bed as nice and comfy as the queen-sized ones. rooms are very clean (which is the top priority for me) and are very comfortable. they obviously see good maintenance because it didnt show any visible wear out and they absolutely dont smell at all. no cigarette or anything else. bathrooms carpet bed linens and all were very clean. room had -- lcd wired & wireless internet included as well as breakfast (and not just tea & coffee but real breakfast with juice sausages fruit eggs yogurt bagels muffins waffles... very complete. i hope to be back in the summer since buckingham fountain the chicago river & lake michigan cruises are not available in winter. when looking for a hotel next time this will be my first option for sure! if price is good ill book and be back!!!!',happy
id28976,' we booked the millenium with a special through travelzoo for $--- a night. we stayed over a sunday night to see a show (rain - which was amazing!) check out the tree and visit with my significant other is sister. the hotel is located just off times square. valet parking is about $-- which is steep but not uncommon in the area. we were able to check in early and get to our room - ----. we were in a corner room which is larger than the regular rooms. it was very spacious with a side view of times square. it was very clean and had nice amenities. literally my only complaint about the hotel is the bed linens. there is no comforter but rather a very thin duvet cover type of blanket with no duvet in it. i was freezing the entire night and it kept falling off the bed. we didnt eat in the hotel and only utilized the gift shop to buy some excedrin. we ate at john is pizzeria dallas bbq and the evergreen coffee shop which are all close by. the location is great and the hotel is beautiful.',happy
id28977,' my wife and i stayed at the omni for four nights to celebrate of first wedding anniversary. from the moment we walked in the front door we knew this was going to be a great experience. the staff is wonderful and very helpful. we were quickly checked in and even given maps and recommendations of places to eat for that evening. the roses on our bed was a very nice touch as i had let the hotel know we were celebrating an anniversary. the location is wonderful. easy walk to the ferry building embarkadero chinatown and north beach. if you are up for more exploring on foot fisherman is wharf if about -- minutes from the front door of the hotel. we had a room on the -th floor facing california street and had no complaints about the noice at all. the beverages delievered to the door each morning was a nice touch and a wonderful way to start the day. the staff went out of there way to answer any questions we had and helped to make our stay wonderful. we have decided the next time we go back to san francisco we will definately be staying at the omni.',happy
id28978,' we have been lucky again.this time a hotel with extremely high standards of cleanlinessa brilliant breakfast selection and well equipped rooms.the information on display and helpful additional comments have assisted greatly our enjoyment of the holiday experience. this comfort inn situated on sunset boulevard is also close to just about everything we have wanted to see and do in la very central to hollywood the city the staples centre and universal. overall a very well run hotel with high standards and a safe and secure enviroment',happy
id28979,' hotel was excellently located on the magnificent mile across from zara and the apple store. check in was quick and easy. hotel also had a great lounge for cocktails. rooms were a little small but very comfortable and stylish. great late night food service. parking in adjacent garage was pricey at $-- a night.',not_happy
id28980,' the comfort inn & suites zoo - seaworld area hotel is a nice hotel. they renovated in the last few years since we visited first. the upgrades are nice makes the environment more warm and welcoming. the kids suites are great! it gives the kids their own space with bunk beds and a television along with a sliding door to give parents quiet time for resting. the few improvements that need to be made is the parking & breakfast! the parking at this hotel is astrocious. first of all parking is not free and then you have a very hard time finding a space. if you find a space it is a tight squeeze. they do have a rule place if you have to park on the street they will credit your parking fee back. that shouldnt be necessary. im not sure who owns the huge empty field right across the street but the hotel should look into acquiring part of it for additional parking. lastly the breakfast is what youd expect. the usual... fruits danishes cereals toast etc. they also have the awesome waffle maker. the kids really enjoy that. quite frankly we did too! but finding a seat in the breakfast area is a task all on its own. this space needs to be expanded for sure to accomodate all the guests in the hotel. other than parking and breakfast time i like the hotel and would definitely stay again.',happy
id28981,' nice! i like it a lot. staff is awesome! gggggrrrrreeeaaaatttttnessss',happy
id28982,' just returned from my stay in baltimore and have stay at way to many hotels in my lifetime but this one was just dirty.. lobby floor restaurant floor light fixtures throughout the place wall coverings doors just disgusting. both the bathroom in the restaurant and front lobby a major deep cleaning. everyday when returned to my room with sticky shoes from walking in this hotel. room wasnt cleaned on my -nd night but i was left with a bag of towels hanging on my door. when i walk into a motel and pay less than $-- i know what i am in for but when you stay at a hotel and pay $--- your expectations are a bit higher. i would have given it a terrible ratings but the employees were at least nice!',not_happy
id28983,' i was very skeptical of hotels in nyc because of all the bad press. the hotel was the cleanest that ive been in of all hotels. there was no mold in bathroom or kitchen! made my day!!! we had a suite with - bdrms-liv area-kitchen and it was sooo comfortable. our concierge sam was the best. he took care of all our needs cabs restaurants trains info shopping and food. the only complaint i have is the elevator. one little bitty elevator for all - floors! not only was it slow moving but in the mornings sharing with the cleaning staff was a nightmare. lucky for us we were on the -th floor and were able to walk the stairs most of the time. i will definitely recommend to my friends. thank you!',happy
id28984,' from the moment i entered the hotel i was impressed with friendly and professional staff. i was greeted warmly everyday and anything i requested was attended to promptly. the shuttle service was very helpful and accessible. there are chain restaurants and pharmacies within walking distance of the hotel. quiet clean and well appointed rooms.',happy
id28985,' i had a great stay. i was there for business but the time that i spent at the hotel away from the job was very good. great accommodations and good staff. general mgr marie comer and desk clerk tamia were very courteous and customer service oriented. they made me feel like i was home away from home. most of all they treated their guests with respect. the rooms were comfortable and breakfast was presented every morning on time. if i returned to the area i would definitely stay there. marvin p',happy
id28986,' my husband and i stayed at the hotel palomar for two nights in feb ----. we wanted to stay in dupont circle and the hotel palomar was a great choice! after using aaa discount it was $----night. parking (valet only) was $-- dollars a day which seemed about average after pricing other hotels in the area. the rooms were wonderful as well - very clean and a decent size - the bedding was also very nice. there are plenty of places to eat near by and the hotel even has a restaurant attached - but was very crowded both nights. the metro was --- blocks from the hotel and very easy to use. overall we were very pleased with our experience at the hotel palomar. the staff was very friendly and helpful - thanks ben!!!!',happy
id28987,' we stayed at the lucerne in late october and couldnt have been more pleased with our choice. as mentioned before it is in a great location and the staff is fantastic! we had a problem with the toilet malfunctioning and the staff upgraded us to a lovely suite for the night. weve stayed at a number of nyc hotels so we know that the lucerne is a keeper !',happy
id28988,' it is fair to say we got off to a bad start as when booking we requested interconnecting rooms but upon arrival we were offered rooms that were not even adjacent..which was never going to work with - young children. whilst i understand that interconnecting rooms are never guaranteed what was frustrating was the denial from the hotel that the request had been submitted by our travel agent (i double checked and it had). we were offered a diplomatic suite for the first - days and inerconnecting for our final - nights. the suite was a lovely size although not ideal as there were no separate beds for our - kids rather a sofa bed for them to share..so in the end our eldest slept on cushions on the floor. the park view interconnecting rooms didnt materialize on day - (varying reasons depending on who you spoke to) so we ended up with --f construction site view rooms. after being woken at -am by the noise from the works opposite the hotel we were finally moved on day - to the rooms we had originally booked. so - rooms and the subsequent packing and unpacking for a - night stay hardly ideal. the housekeeping staff were also under severe pressure our last room wasnt available until after -pm..unacceptable. so other than the room debacle good and bad points. the room was pretty warm no problem i thought ill just turn down the aircon temperature..wrong! we were told that the whole hotel is on heat at the moment so the coolest setting is off . how can a --st century - star hotel not have independently controlled rooms? scaffolding outside not mentioned when booking and also the previously mentioned work opposite. i think the rooms are starting to look dated eg crt tvs..no flatscreens and a stereo player (in the suite) possibly from the late --s-early --s. no directory of hotel services in our first room theyre being updated apparently although they were present in our later rooms. i thought the front desk staff were doing an admirable job clearly a lot of guests had issues and the hotel was extremely busy over the easter period. i thought the pool on the top floor was a welcome addition and one of the main reasons we booked the hotel. excellent location for central park and midtown. the burger bar was a nightmare to get into and overrated i think the hotel misses a quality restaurant (need to book for breakfast!) and also a larger and more prominent bar. how can you justify $-- for wireless internet connection when ive paid $--- per night for each room ? overall considering the room rates i expected better and will certainly be trying elsewhere on my next visit to nyc.',not_happy
id28989,' kind and helpful staff. nice breakfast. location is beautiful and spacious rooms. lots of things provided in the room just lacking toothpaste a pity for that',happy
id28990,' i love the chancellor and it is staff. we have been visiting san francisco about twice a year consistently since ---- and chancellor hotel is our home. being on powell street and union square is a dream. we walk everywhere and im more familiar with the city streets there than i am at home. shopping and eating is the best!! i love susan at the tour desk......she is like part of our family and goes out of her way to help with anything we need. matt has been a pure delight and also is part of our family and so helpful.......many many times standing out in the pouring rain to hail us a taxi. the staff at lute is have also become familiar with us and are so very cordial and accommodating. we also love stopping by for a cocktail before going out for the evening. during our late summer to fall stays weve appreciated the ease and help with the giants packages also. our rooms are perfect and i make sure i get the large walk-in closet for plenty of room to store my acquired treasures . the most perfect touch is the rubber ducky....my daughter has collected every one ive taken home noting date and occasion on the bottom of each. they are quite a conversation piece as they are all proudly displayed on shelves. i also appreciate the clippership membership with the free night is stay as a bonus. the only request i seem to have is better lighting in the bathroom with an updated mirror. i realize the fixtures are very old but it takes quite a while for the bathroom mirror to clear after it has fogged up from the shower. i appreciate everyone......front desk and room staff included. everyone is very friendly and makes us feel at home.',happy
id28991,' i normally stay at hiton intercon sheraton etc but the abri was a special rate on expedia so i took a chance and it was well worth it. great location just off market street ofarrell and union square. superb staff very clean and comfortable but small rooms. had - interior rooms - very quite and slept very well. attached restaurant-bar is great - hour ---pm (----pm) sun thru tuesday nights with beers and wine at $- and light bar snacks; restaurant also good if a little expensive but again great staff very friendly.',happy
id28992,' me and my girlfriend stayed at the west side in in oct ---- after booking thru expedia...we arrived..checked in and where given our room keys..and everything you see on this site about the wsi is true..we spent an hour on the phone to expedia **** and blinding who moved us to the >exellent< best western president hotel...but we had to spend - days in the wsi...the worst days of our lives...luckily our - week trip of a liftime was rescued when we were moved..do not go there under any circumstances..if you can only afford the wsi...save a little more and go elsewhere..youll be glad you did. trust me. http:--homepage.ntlworld.com-ped----wsi-',not_happy
id28993,' i love old buildings and old hollywood movies so i thought this hotel would be kind of fun. i walked into the room and found a funky smell. i thought it was just musty so i attempted to open windows. i had to use a coat hanger to keep one window open and used pillows to keep the other open. in hopes of the room airing out i left to grab dinner no luck. i went in search of the smell (finally realized it smelled like human feces) and while looking found an old dusty bottle of lube. in addition the toilet had issues flushing and while brushing my teeth i found that the water in the sink had a chlorine taste. throughout the night it sounded as though people were running down the hall slamming doors. by -:-- i gave up trying to sleep got ready and checked out by - am. i was registered to stay - nights but couldnt put up with anymore.',not_happy
id28994,' we stayed in the le parker meridien from the --th - --rd december ----. it was our first time in new york so wanted a base fairly central and thats what we got. literally - mins from central park and within -- mins walk to most of the main shopping areas. the hotel itself was very good and clean. the gym and pool were excellent additions which we made good use of. the pool was included in the room price but the gym was -- dollars-day. the only downside to the hotel we found was that there was no bar area to sit in whilst enjoying a drink and reading the paper - just an area to relax out of your room. its not a big problem but we are used to these things so was a bit of a disappointment. the burger bar in the lobby is the best burger i have ever had - and i am a burger fan. the restaurant just off the lobby was ok but expensive - there are better places to eat for less money rue -- being one of them which is only about - mins from the hotel walk. everybody raved about the world famous breakfasts available from norma is. whats all the fuss about? we had a pretty boring but ridiculously expensive breakfast. nothing wrong with it but its nothing to shout about. the hotel room was spacious with an excellent shower and large bed. there is also a seating area with a small drinks cabinet - dont take anything out of that though because the prices are a rip off. there was a tv with movie channel etc which we hardly used to be honest. all in all i would definitely recommend the parker meridien to anybody. you get what it says on the web site.',happy
id28995,' the harborside is a nice smaller boutique hotel that is literally a few steps from the aquarium subway stop no need to cab it from the airport. the rooms are spacious well appointed and clean. as others have noted if you get an interior room they are very dimly lit and dont get any sunlight but are really quiet at night. the only thing i would add is that guests would really like milk with the tea-coffee in addition to half and half. when i asked the staff if they would consider getting milk for the next day they just shrugged and said no. i thought this was kind of a harsh response.',happy
id28996,' i cannot stress how much i love this hotel. we decided to stay here for the rest of my birthday week and we decided to get a corner room that was higher up. the view was absolutely perfect! the check in was quick the room was comfortable the bed was extremely comfortable (we didnt want to leave lol) and the staff was amazing. this is my home away from home (and i live in philadelphia) i will definitely return (when i have the $$ of course lol)',happy
id28997,' very convenient location - although just - blocks to a metro station we chose to walk to the museums-white house. the --bedroom suite was quite spacious for the - of us and the free breakfast exceeded expectations. the doorman-valet was extremely helpful and efficient.',happy
id28998,' comfy beds clean room and bathroom. very good value. about -- minutes drive from downtown chicago. free parking and free wi-fi. i feel safe staying there.',happy
id28999,' we were only there one night but it was in a great location and our room had a great view. the people at the front desk were very nice and helpful. the only complaint was that there was gum stuck in the carpet by the couch but i assume the can fix that.',happy
id29000,' if you like the jetset high fashion lifestyle but have an average joe income youll love this hotel. from the bustle of tourists in time square you enter into a lobby of calm and privacy.the staff were friendly and professional. once i saw the modern hip room i knew i had to stay another night. the staff accomodated the rate i booked at which was less than what the current rack rate. i loved the kiss my face products and the mini fridge that you could stock from the pantry behind the reception area. and the reception area was a sweet tooth and magazine reader is fantasy. qt is an ideal spot if you are just out to have fun in the city!',happy
id29001,' spent two nights at the silver cloud hotel stadium and thoroughly enjoyed our stay. staff were extremely obliging even offering to drive us to the station with our luggage for an early morning departure to save us the cost of a taxi fare. courtesy bus runs approximately every -- minutes and will take you to most of the major tourist areas eg: pikes place space needle etc. will pick you up again to take you back to the hotel at the end of your day upon a phone call request. location is not in the heart of town but this is not a problem because of the service offered. would be a terrific location for sports fans as it is right next to safeco field & quest stadium. the bar-restaurant downstairs is a great place to spend a few hours and the meals were decent. rooms were very nicely presented and the beds were extremely comfortable. whilst i had concerns about the noise from the nearby train station it was not a problem. you could hear the train occassionaly but not enough to disturb our sleep. the pool and hottub on the roof are an added bonus.',happy
id29002,' large very roomy suites. great price for aaa members over $--- off. ive stayed before and will come again.',happy
id29003,' i especially love the huge panoramic window in the room with a cushioned window seat allowing me to gaze on dallas splendor. the rooms are spacious and the bed super. my favorite part was relaxing in the window seat looking out over dallas at night with all the city lights. it was also convenient to be able to walk directly to the mall for a diversion (without having to go outside or atch a cab). direct service from the airport by super shuttle makes it very convenient as well as - superb restaurants that offer gluten free options.',happy
id29004,' stayed here on a saturday night with my husband. we picked this hotel because we had a party down the block. the hotel is pretty. the decor is very modern. we had a problem with our reservation (thanks hotels.com). allison m. @ the front desk was very helpful and she was able to rebook us at the same price. we also got a better room. the room was spacious clean and well appointed. the only weird thing about the room was the shower. you stepped out of the shower into your hotel room. two other things that stuck out about the hotel- no doorman and the elevators are kind of hidden. i would stay here again if i had an event downtown.',happy
id29005,' we were sent here by the san francisco marriot when they overbooked their hotel. the marriot paid for our room here. the hyatt is a wonderful hotel and an architectural marvel. our room was an executive suite located on the --th floor with a fantastic view of the bay bridge and street fair below. the furniture in the room was somewhat worn out but he bed was very nice and comfortable. the staff were extremely pleasant and professional especially at the front desk and valet parking. we were in the area for giants game and found this hotel to be a great location and within walking distance to at&t park. a nice -- minute walk along the waterfront. we would certainly stay at this hotel again.',happy
id29006,' spent - nights @ this hotel . had a great room on the --th floor . very spacious & clean with a view of the pyramid & the water fountains . the continental breakfast was filling & the dining area was kept very clean . the trolley bus was close by took just about - minutes to ride to beale street . beale street its self was quite an amazing place . this was our first trip to memphis loved it ! we hope to visit again someday & would choose to stay @ the comfort inn again.',happy
id29007,' stayed on the -th floor park ave side and found the room to be spotless. could be the room has been redone lately as it had a flat screen tv and was in excellent condition. have stayed here in the past and have always had a great room. it was a business trip but the location has always been perfect for walking to the theater rock-center shopping etc. lobby was always busy and check in took longer then we liked but it is a large hotel.',happy
id29008,' new york city welcomed me with open arms as did the the staff at the amsterdam court hotel. the hotel is in midtown manhattan idealy located for places like times square port authority rockafeller centre. central park and the empire state building are only a brisk twenty minute walk away. transport links are amazing and if you are coming in from jamaica centre the e train stops on --th avenue--th literally - minutes walk from the hotel very handy if you have to catch an early flight back from jfk. the rooms are more than adequate for the price and kept clean and well serviced. but lets face it you dont come to manhattan to spend your time in a hotel room.there are plenty of really good bars and restaurants located near the hotel be sure to ask at the front desk for recommendations. the staff are what really make the difference in this place they are very friendly very helpful and very welcoming. jason on the front desk is the guy you really want to speak too his sense of humour is only suppassed by his welcoming and approachable manner without a doubt the best front desk guy i have ever meet on my travels. so thanks to everyone at the amsterdam court hotel if i ever make it back to ny i will be staying there again.',happy
id29009,' the rooms at the red lion were extremely spacious. the were very helpful and friendly. the service was excellent and all requests were answered promptly.',happy
id29010,' have stayed here before. the restaurant area on the -th floor (registration area) has been completely redone. the rooms are larger than most in nyc the beds are very comfortable the drapes really cut out the light and the sound-proofing is very good. unlike many hotels the internet was fast and continuous. the fitness center is large with many machines and has exceptional views over times square. location is very good walkable to many sites. downside: the rooms can be very expensive - watch for deals. parking also expensive with add-on for suvs - best park at port authority bus terminal about half the price and very easy in and out of nyc through the lincoln terminal',happy
id29011,' we came for - days and chose the algonquin because of its historical link with the round table. the staff both reception porters and waiters were very friendly and the service efficient. enjoyed the ambience of the cocktail hour approx - - -.-- p.m. rooms are on the small side but maybe this is due to the age of the hotel. glad to see no adverse signs of modernisation refurbishment has been carried out sympathetically. didnt have breakfast in the hotel went instead to the red flame diner next door - quick and tasty food much frequented by local new yorkers. great location. very handy for times square grand central station and macy is.',happy
id29012,' as frequent visitors to nyc we were very with the belvedere hotel. the room was very clean and the largest weve ever had in the theater district! the location was great one block from broadway (and the tkts booth) in a very safe area. the staff was friendly and helpful. our rate included breakfast which was a complete buffet. we will definitely book this hotel for our future visits. as an added bonus the swiss restaurant next door had very good food at reasonable prices (for nyc).',happy
id29013,' to give you a sense of how bad this hotel is this is my first hotel review after years and years of traveling for pleasure and business. if youre looking for a clean comfortable hotel room in downtown sf keep looking. i had an early business meeting in sf. i was flying in the night before and immediately after the meeting flying to la so i wanted an inexpensive hotel in downtown sf for one night. i found the crescent and after reading reviews on trip advisor i was cautiously optimistic. i arrived from nyc very tired. the crescent is two blocks from union square but the block is a little creepy. entering the hotel i was happy with my choice. the lobby is clean and sleek. all would be good. i checked in. there was only one person at the front desk so i needed to wait a bit. the lady was friendly but had a very difficult time understanding english. perhaps it was my thick new york accent but she only got about half of what i said. took the elevator up to room ---. what a dump! holy cow! and it smelled *so* bad. maybe from the cleaning products. im not sure. i am not at all sensitive to smells but this was horrible. perhaps this explained the dyson air cleaner in the room? the room overlooked the street and a parking garage. noise was pretty bad. the room was in a desperate need of a paint job and overall dingy. the heat was lacking and the room was freezing. i went to hang up my suit for my meeting in the morning but alas there was no closet. instead i had a coat rack in the room. i couldnt believe it so i took a picture which ive attached. i went to set the alarm for my meeting but there was no alarm. there was no clock at all and no radio in the room. i went to clean my glasses but there was no tissue in the room. there is however a ---hour walgreens within - blocks of the hotel so for a whopping $-.-- i purchased a box of tissues. is this how the crescent keeps their costs down - no heat no tissues no radio no alarm clock? in the morning i went for a run. the woman that checked me in gave me a map but just to be certain i asked the gentleman at he front desk about the route she recommended. glad i did. he gave me a better route that was great. glad i asked. the guy seemed good so i asked if he could hold my key while i ran which he did. came back from my run and again there was only one person at the front desk so i needed to wait -- minutes to get my key. very frustrating. went back to my room to take a shower no bath towels - just cheap small towels that had been washed a few too many times. the towels were shredded. i should have brought my own towel. had some time to kill so i ate a little bit at the continental breakfast. it was ok at best. finally checked out and asked for a bill. i was told i couldnt get an itemized bill because i booked through hotel.com. (i actually booked through expedia.com but that is irrelevant.) i never stayed at a hotel that couldnt give me a receipt at check-out. i know i went in to great detail. i just wanted to show that there was a problem at every turn at the crescent. the only positive is its great location to union square but i would have preferred to walk a few extra blocks to get a clean room with a clock radio no smell and towels that werent shredded. if youre looking for a hotel room in downtown sf keep looking.',not_happy
id29014,' this is an outstanding hotel with a great location one block from the wharf. the rooms are large and well appointed with a plasma tv. the staff was extreme;y friendly and very helpful. the concierge was outstanding and set up a very nice napa valley wine tour. also her recommendations for local seafood restaurants were right on. located within one block is a safeway and trader joe is for snacks and beverages. appetizers and drinks here are very expensive. we bought our own and enjoyed them by the fire pits out side by the lobby doors. the fire pits are really fun for cocktails and snacks-like an outdoor room:) no one hassled us about bringing our own food and beveragesbut the opposite and seemed glad we were having a good time. the breakfast buffet was $---person and the breakfast deli ran $---person. across the street is an ihop-better deal.i would have given this - for excellent except for the parking fees. we did not have a rental car except for one night and found out that parking here will cost $---night. my son found a place for half that across the street but come on $---for guests-night--do not bring a car here unless money is not a concern.',happy
id29015,' my boyfriend and i stayed at the holiday inn from june -----. we had a one bedroom suite on the --th floor. the room was quite large by new york standards. the bedroom had a king-size bed with a flat screen tv while the living room had a pull-out couch with another flat screen tv. there was also a small fidge and a microwave in the room as well. bathroom was small-ish but worked just fine for us. the room was always very clean and well appointed with creams soaps shampoo etc. always plenty of fresh towels. we found the service was excellent at the hotel. from the front desk staff to the bell boys everyone was always smiling and willing to help point us in the right direction. the free breakfast was nice too as there was always eggs sausage toast cereals etc. the eating area was pretty small so we just grabbed a tray and ate our breakfast in our room every morning... no big deal. the location cant be beat. youre a stones throw away from times sqaure (about - min walk) fifth ave shopping central park (-- min) and all the major bus- subway routes. there are lots of places to eat all around the hotel so finding a meal was never an issue. we only had to take a cab twice for our entire stay. let is be real: while in nyc the only time youre really in the room is in the mornings and at night before bed. this hotel is a great base for daily adventures around the city. there arent a lot of fancy frills but it is more than adequate for a standard visit to nyc. if youre considering going to the big apple and need a clean friendly place to stay at decent rates i would definitely recommend checking out the hie -th ave.',happy
id29016,' typically i would skip reviews on standard business class hotels like this but this residence inn was better than average for a marriott property in mid-town. in fact i would venture to say that for room size comfort location and amenities that this is my new go-to hotel for nyc. you cant beat free wifi breakfast and well-equiped rooms with a kitchen. the location is excellent and is well suited for both business and leisure travelers. if for some reason you find yourself driving into mid-town -- you may want to call the hotel to understand their parking policy -- i gathered from a co-woker that it can be troublesome.',happy
id29017,' i always look for hhgs when i travel and was elated to find one so close to the houston galleria. however the front desk staff was having an off weekend. coming to town for a funeral is not the best time to visit and when i get to the hhg to check in im thinking this will go very quickly since there were - people at the front desk. my my was i wrong. two people were working on one guest and the other one is just standing there. however when more guest appeared he offered to help them and just left me there looking stupid. i interrupted and was told one of the others would get to me shortly so there i was left waiting again. since one of the couples who also came for the funeral wanted to pay cash for their room i told the front desk to hold with my ae credit card. finally settled in for the night only to be awaked at -:-- a.m. for a complete evacuation of the property for a false fire alarm. went to the funeral only to return to find my room cards no longer worked. had to return to the front desk for new ones. go out shopping and to dinner on saturday night and return around --:-- to find out the new keys do not work on any of the doors to enter the hotel. had to walk around to front of the building to be let in by the front desk and then get new room keys again. finally on the morning of checkout both rooms were charged to my credit card and it took almost an act of congress to get it removed. i thought we had worked this out but once i receive my ae statement both rooms were still on my card. i then phone the hotel and was told that the room we paid cash for was actually charged to my credit card. it was only after i requested to speak with the manager was i told the cash amount was shown for the room. however i still had to call ae to dispute the charge and as of today it is still outstanding on my ae account. also please be aware there is an $- charge for parking in their garage. i will continue to stay at hhgs since i am a hhonors member and there facilities are quite clean. in fact i will be coming to houston soon.',not_happy
id29018,' our recent stay in this historic hotel was perfect. check in was smooth and our room had two double beds and two bathrooms an unexpected surprise between three of us. all the staff were very attentive from the security guards to the chamber maids. special thanks to the transportation desk for arranging our return trip to jfk which went without a hitch. highly recommended.',happy
id29019,' this comfort inn on front st in downtown memphis is terrific. its location is across from the monrail which goes to mud park and the parking here($-.--) is underground and so easily accessible to the hotel simply by elevator. hotel staff can be observed continually cleaning and vacuuming and attempting to get guests whatever they might need. breakfast is casual and average and there is internet use though limited as well as a gym and a pool on the -th floor. our room had a partial view of the mississippi river. walking all over downtown as well as the trolleys one block away made us feel as if we were really a part of downtown memphis. one woman in particular named tasha king who worked at the front desk went above and beyond in her attempts to accommodate guests. in every way ms. king was the exceptional professional with a pleasant demeanor and a genuinely caring nature. this comfort inn is well priced too but most importantly here is where you will find an excellent home base for a visit to downtown memphis!!!',happy
id29020,' the hotel was in the perfect location in a great neighborhood. walking to the corner starbucks for coffee in the morning there was a jazz band playing for customers having brunch outside. pretty sure that is not allowed in nyc so it was a really nice touch. from the hotel we enjoyed walking everywhere from the monuments to georgetown. the metro is close by for longer trips to the ball park etc. the staff was incredibly friendly and helpful. they provided maps of the area and directions to anyplace we couldnt find on the map. my only negatives were the paper thin door and the missing soap. -. since the hallways are so long there are a large numbers of rooms in one long stretch. we heard every door open and close in the hallway at all hours. half asleep i dreamt of slamming clothes dryer doors. -. missing soap. nowhere in the bathroom could we find soap. it seemed so odd we just assumed it was a minor oversight by the cleaning staff. then our friends on a different floor (we assumed a different member of the cleaning staff had attended to that floor) also had no soap. the soap was easily attained by making a call to the front desk so it was really no big deal in the end. all in all the place was great and i would definitely stay there again.',happy
id29021,' it is is very expensive for what it offersthere is absolutely nothing special about this hotelwe stayed in the same month in another hotel in times square for a better locationbetter roomsbetter service and of course better rate.nobody even bothers to smile.the room was dusty every day and nothing was special about itit is just -- min away from times square.',not_happy
id29022,' this trip was to celebrate our anniversary. we simply mentioned this to marbi as he was putting the bags in our room. because it was in the morning he called down and had - full breakfasts delivered to our room. very kind of him to do so.',happy
id29023,' for business travel in phoenix this hotel is a nice place to stay. it is conveniently located on the edge of downtown easy access to the main streets of downtown and i---. i stay at this hotel often when traveling to phoenix and it is very consistent. the rooms are comfortable the beds are good and hotel staff are nice.',happy
id29024,' i was very pleased with my recent four day stay. requested and received a two double room at a great promo rate (less than --- a night - at holiday season). they let me check in early (nice) check out late (really nice) gave me free breakfast (really really nice - came with the promo) and were remarkably accommodating to our every need (great concierge staff). room was quiet (--th floor overlooking grand central station) and location cannot be beat. the room was not brand new and showed some wear and it would have been nice to have an in-room fridge but overall comfortable convenient and very classy. well worth the bucks.',not_happy
id29025,' i chose to stay at the holiday inn express while on a college visit with my son. the main factor was the price. our family had stayed a couple of years ago at the hampton inn a few blocks away and enjoyed it. but this hotel was significantly less expensive and i figured that it would be ok for the two of us. it was ok but not as nice as the hampton inn and i would not have been happy staying here for an extended period of time or with the entire family. still the staff was nice and accomadating. the room was adequate but the carpet fixtures etc. in some need of repair and the bathroom very small. breakfast was adequate. all in all for a quick stay or a place just to sleep while touring i would recommend it but i was not entirely pleased.',not_happy
id29026,' the good. i traveled the week of -- july for a convention and the hotel was booked ahead of time by my employer. the location is very convenient. easy walk to the convention center and shopping and especially dining. the bar is very nice and room service was prompt and good. i had the hummus and mushroom sandwich and it was especially good. the bad. the air conditioner in the room did not work properly. we set it to -- degrees and left it there but the room was often very warm. the ugly. on the night of my arrival the bathtub was full to a depth of - or - inches with bath water from the room above mine. so there was some blockage causing their water to come into the bathtub in my room. and it was very nasty. and of course no shower after a full day of travel is unacceptable. the maintenance man came up but was unable to clear the blockage. he did work diligently on it for an hour or more until very late that evening. the front desk and manager on duty would not move me to another room and told me their hotel was full as was every other hilton or partner property in town. i am very disappointed that they could not move me until the next day. i can understand a full hotel but it is a stretch to tell me there are no other rooms within driving distance and the only answer to the situation was for me to not have a shower available. i feel i was treated very poorly by the staff and quite probably lied to about the situation. i received no offer of a discount. the manager promised me a call back to discuss what we could do after the maintenance man left the room but he instead went home for the night. this very poor treatment the day of my arrival was unacceptable and i would recommend against staying at this hilton.',not_happy
id29027,' although the lobby has kept its beautiful older marble the rooms are pure marriott. the hotel is in a beautiful older part of the city close to union station which is currently being restored. the views from the rooms overlook this historic city and is very close to the link station which i took from the airport. i have to say that it is the staff that makes this hotel stand out. they were so welcoming and friendly to a very tired traveler who had obviously had a bad day.',happy
id29028,' pro is: we were in town for the nyc marathon and you can not beat this location and neighborhood. coffee shops deli market pharm. all within a block or two. great location for subway - blocks away. we had a king room. very very very roomy by nyc standards. bed was comfy with nice linens. hotel staff was nice con is: #- complaint....the heat!!!! omg! our first night the outside temp was in the upper -- is. we had our window is open and the window unit a-c on. we didnt sleep at all b-c of the heat and outside noises. we had the in room radiator all the way down and it was still blowing heat! the next morning the front desk told us where the shut off valve was and we turned it off completely. we still had to leave our windows open b-c the walls have steam pipes running in them and they just radiate heat. you can feel the heat through the walls. from the street we noticed many rooms had windows open for cooler air. we slept much better the remainder of our trip with the heat turned off. the bathroom was tiny and in need of a little updating but who really cares about a bathroom? i would stay here again despite the heat issue....just ask how to turn your heat off you will not need it.',happy
id29029,' i go to ny for business a few times a year and office is around the corner so le parker was walking distance but what a mistake: - --- dollars per night was standard rate for a room which is expensive and one expects top service but here we go: - every morning there was a ----- min wait to get a table for breakfast (and the breakfast is very expensive btw). the few days i decided to wait i would say more than ---rd of hotel guests opted not to wait but to leave the hotel just to get breakfast. i had to turn to room service instead which has very few options; - i tried to use the laundry service. just dial -- the laundry form says which i did for - days - no one picks up. there are no instructions on how to drop laundry off (apart from dialling --) so i hung the hotel laundry bag with completed form on my door handle in the morning only to find the same bag on my sofa when i returned still dirty; - i had to stay a few days longer (so you can imagine my hotel bill @ $--- per night at this stage) and run out of toothpaste one night. i ask in reception if they hand out these small travel portions but just get pointed to the pharmacy around the corner... - since i had no usd on me i go to the hotels cash machine which charges $ - extra per withdrawal; - felt thirsty when i came back and took a small bottle of still water from the minibar....charged to me at $-.-- just plain robbery; there is just no reason to stay at a place which doesnt appreciate your custom and tries to rip you off every way you turn. last time for me - there are so many better places in ny. soren',not_happy
id29030,' we used the midtown hotel in july when we were traveling with our small dog and attending a night game at fenway park. it worked out extremely well for us. the hotel is unusual in that it is only two stories high and stretches the length of almost a whole city block. but parking is right in the center of the hotel a few steps from the lobby and was free because we showed tickets to the game. otherwise i believe it would have been $---night (but parking at fenway can run $--.-game.) it is in a relatively easy location to get to by car. when we checked in we were handed two good plastic dog bowls a packet of dog biscuits and several doggie poop bags. very efficient. the hotel has a regulation that dogs left unattended in the hotel room must be in a crate or cage but we did not have one with us and since our dog is both small and very well trained we did not have a problem. the room itself was larger than many boston hotel rooms and clean. the bathroom was very small and efficientt with a tub and toilet in a small space with a door and a sink and counter just outside of it. not luxurious but it worked. at night the outside lights which were quite bright came through the edges of the curtains enough to make an effective night light but enough to be a real problem. the hotel was in a fairly residential neighborhood and amazingly quiet at night. the walk from the hotel to fenway park is just under a mile and is very safe and pleasant. we are in our late -- is and had no problem with it at all even at --pm. the boston symphony is even closer. walking the dog is definitely an urban exercise with little grass in the area immediately around the hotel. but the both you and your dog will figure out how to make it work and the provided poop bags keep the neighborhood clean. we did not use the outdoor pool in the center of the hotel but others seemed to be enjoying it. i gave it four stars rather than five because although it worked extremely well for us it would not be considered luxurious the staff was more efficient than friendly and there is no restaurant or coffee shop in the hotel itself. but we would not hesitate to stay there again.',happy
id29031,' stayed at this hotel over the weekend of the -th of april. i was rather apprehesive but was most pleasently surprised! room was a nice size bathroom clean and large large tv complimentary breakfast and perfect location. staff was pleasant and most effecient.',happy
id29032,' i stayed there on july -st to -rd. i hadnt been to new york in almost -- years. i loved it and enjoyed my stay at the lexington. great hotel close to everything. service was really good especially the guidance i got from the concierge martha who was a myriad of information about new york. if you stay there see her for great tips and tickets for tours and tickets to attractions. room was very comfortable and clean. a great experience overall. if you want to visit the statue of liberty and ellis island go nice and early to avoid the long cues.',happy
id29033,' my nephew was married here and it was truly lovely. there were over -- guests which was a little tight but well-managed and we all had a good time. the outdoor dance floor is on a slight angle but it did not deter us from dancing. they only allow you to use their choice of caterer but obviously that works as the evening progressed well. the chicken was not good i saw it was left on most people is plates but the rest of the meal was fine. the inside of the inn is gorgeous the rooms beautiful and all different (and the best pictures are here on tripadvisor not on the official site). although i did not stay here my sister said the beds were very comfortable. parking is at a premium but a short block or two away there is plenty more. the staff was very helpful and plentiful. all together a very pleasant experience!',happy
id29034,' my wife and i stayed feb ----. we rented a larger room than the standard type and was glad that we did as the inside facing rooms looked small.our room was a good size with a large bathroom but the disappointing thing was that there was virtually no wardrobe space to hang your clothes-this is the only negative thing i would say about our stay. the in-room extras were all there - safeiron + board coffee maker free wi-fifridge more than adequate free breakfast etc. the location is very good also as there is a subway at the corner but walking was also very easy as the hotel was not far off the main sights. we had a very pleasant stay at this hotel and would recommend it to anyone wishing a good stay in new york.',happy
id29035,' my wife and i spent one night at the hotel giraffe. from the second we arrived it was an excellent experience. we were greeted at our car and our bags whisked inside. the check in process was short and easy. while checking in we scoped out the lobby. while it looks small at first there is sufficient room to spread out and relax with a complimentary juice or coffee. the one item that was a little hokey was the hotel provided laptop to the left of the front door. i understand you need to provide a computer for guest usage and that space is limited but there has got to be a better way to present that area. the room had an excellent amount of space especially when you compare it to other nyc hotels. as we were celebrating a special occasion the hotel staff had left a nice note and a bottle of wine. that was a very nice surprise and not expected. the bathroom is adequate. id like to see a larger tub or a shower enclosure but it was sufficient. the balcony was a nice touch and i am glad we upgraded to a room with the balcony. the room contained a nice size lcd tv that provided good viewing from almost anywhere in the room. the clock radio with the ipod dock was awesome as well. my only knock on the room would be the firmness of the bed and pillows. other positives: -) the wine and cheese presentation was very good and a nice appetizer before heading out to dinner. -) the front desk recommended an excellent lite lunch spot which shows me they have good knowledge of the surrounding area. -) complimentary lemonade coffee tea is available -- hours. -) room service looked reasonably priced (we did not order as the restaurant was closed for xmas) -) the area is nice and quiet compared to the hustle and bustle of times square- broadway. -) the hotel is a close enough walk to times square and all of it is loveliness. i really cant find a negative with this hotel. we had an excellent time and will definitely make the hotel giraffe our home away from home when traveling into the city.',happy
id29036,' this is a great place. beatiful lobby area beatiful room comfortable beds with nice bedding great service. i would stay here again in a heartbeat. it is nicer than any courtyard ive been to. our kids loved the rooftop pool and the staff was really accomodating to our family. the only downside is the roadnoise from the --- freeway. the double patio doors do a good job of blocking out the noice though.',happy
id29037,' i had a room facing the street on the -th floor on the first night. even with the windows closed needed ear plugs to sleep.  i moved to a room near the back for the next - nights. not only it was much quieter this room had a coffee maker a cleaner floor since it was laminated instead of the dirtier carpeted floor there were soap and shampoo dispensers where there was none in the first room. the room rate was the same so the road-facing room was a raw deal. there were coin-operated washers and dryers available. no breakfast but starbucks was just across the street. location is excellent and has good transport connection.',not_happy
id29038,' stayed here for leisure and had a great time. pros - clean sleek rooms with modern designs. very close to the gaslamp quarter (fifth avenue) and is very lively at night although some places close at --pm. good gym and excellent pool-jacuzzi. had one of the best massages of my life here (think her name was karen). also has cable tv including hbo (so parents be careful). there are also shuttles to take you around town. cons - internet is $-.-- a day but free if you sign up for their rewards program (a little sleazy but not a big deal). pillows gave me a neck cramp and the bathroom door doesnt lock (as it is a sliding door) which is a little annoying.',happy
id29039,' good affordable new york hotels are not easy to find. i looked long and hard before deciding on this one only after reading comments on tripadvisor. i made a good choice. could not agree more with the person that said to skip the hotel breakfast and go to the diner on the corner. they do the best pancakes on earth. i could not get through - pancakes they were that filling! only problem was the noise being on broadway. i thought my --th floor room would be sound proof it wasnt. this aside if it is important to you to be near times square this is a good one to consider. i would book it again. another bonus this hotel is - blocks from the famous ny soup kitchen international made famous by the seinfeld tv program.',not_happy
id29040,' my wife and i took a get out of town weekend trip and the omni was the perfect accomodation. we arrived a couple of hours early which proved to be no problem as our room was already available with no hassle. the room was very nice with a beautiful view and a very comfortable bed. the front desk gave us a map of the nearby attractions as the omni is centrally located in the middle of everything. we thoroughly enjoyed ourselves.',happy
id29041,' we had stayed here -- years ago and really liked it. this time we found a tired hotel in serious need of renovations and greater attention to cleanliness. in our room we found an old band-aid stuck to a hairpin stuck to the carpet. the carpet itself was stained and frayed. the couch was stained and the furniture was scratched up. the bedside lamp didnt work. the bathroom was ok but looked like it hadnt been updated in decades. we switched rooms for our second night; it was better cleaner but still a bit dilapidated with old stained carpet. on the plus side the staff was uniformly friendly. the head of house-keeping came immediately and disposed of the band-aid. dario at the front desk found us a different room the next day. the valets were very friendly and helpful.',not_happy
id29042,' we arrived at thr marriott after a lomg flight on friday afternoon. check-in was a breeze. we were imn memphis for a wedding and a lot of the other guests were there as well. the room ws clean and tidy. the bed was super comfortable. the bathroom was stocked but no lotion. we also had an issue with our toilet getting stopped up everytime we flushed which is annoying!! we hsad to get maintenance up twice in two nights. i also asked for a steamer for my satin dress and was promised it would be abvailable when i returned from brunch. but guess what? no steamer wating for me! i had to speak with the frnot desk manager the general manager and the head of housekeeping to find me a steamer. how many people does it take to find a steamer? apparantly the entire team at the marriott. i was very disgusted witht the attitude of the staffer that promised me the steamer. she made this entire situation go out of control. the manager found the steamer and our wedding attire was okay. but we need to ensure that the staff is properly trained and dont give out false expectations to guest. the manager and the front desk went out of there way to help us and we all made it to the church on time. i would visit again.',not_happy
id29043,' this hotel is tired it badly needs updates. staff was fine facilities werent. sleep by number bed leaked to - setting and had to be reset every hour or so overnight desk chair broken coffee maker broken tv broken bathroom tiny hallways dark shabby drab. food ok. location ok.',not_happy
id29044,' great two room suite luxurious decor cd player in room tv in the bathroom (and bidet of course) great service absolutely the best complimentary breakfast pastry and espresso bar ive seen. gorgeous lobby great location (we could watch the flea marketing folks up and down -th avenue from our window see the southern end of central park etc). well be back here for sure!',happy
id29045,' love the location--south of the shopping mess -- minute walk to museum campus. great restuarants within walking distances (breakfast--eleven city diner before yolk. dinner-tapas at mercat). hotel is very family friendly especially if you can get a suite (rm ---- view was amazing). only issue--queen-single room we also had tub did not drain and slight sewer smell but resolved. pool sauna exercise room patio is great for the family.',happy
id29046,' my wife and i stayed at this hotel for - nights in sept. the hotel is across from the airport. we stayed at the west tower newer than the east tower but it show is it is wear. i received a reduced rate due to a conference at the hotel. the view from the hotel is great! a bit loud starting @-:-- a.m. this is when the planes start taking off from the san airport from the west tower is is tollerable. upon arriving they put us in the east tower even though i had a king bed in the west reserved i said ok as long as i could get a king(none avaialable) we ended up in the west with a king. the room was ok but stains on the carpet and the bathroom was not cleaned(not good). went to the front desk told them they said they would take care of it(they never did) the next day(evening) we came back to the room finding the lock on the floor it feel off the door(it is the security lock that is swong over not the main door handle lock. this was fixed in about - hour they used platic inserts to fill the stripped screw holes and bigger screws. the bathroom had tiles missing and plaster on the floor. lighting is terrible!!! the good: resteraunts are excellent and the view the bad: you are stuck in the middle of harbor island you will need a cab to go to old town or gaslamp($--) each way it is worth it. we the consumers are paying allot for rooms that are below parwe should complain!!! i did send them an emailbut no reply yet.... the sheraton is squizing every dollar out of this place!!!',not_happy
id29047,' i loved the location of this hotel. we were in d.c. for pleasure sightseeing with children and you cannot beat the location. the pool was great for the kids at the end of the day as well as the free movie night each evening with popcorn. i give it - stars because the concierge service was dismal. i tried two separate concierges during our stay and they were both useless. also i dont understand the charge for wifi?',not_happy
id29048,' i stayed in rington hotel during -- days and i loved it the staf was yong and very kind with me and mu fameli especelie michelle the breafast ambassader who know how to put a smile on everyone face. i loved mi room that was simply perfect every thing was working the shower the air condicionner ect... i travel a lot and i can say that the rivinton hotel was one of the best hotels i ever bein. thank you a lot michelle we love you very much! saratomas and manuel',happy
id29049,' my wife has stayed here a few times! she loved it and contrary to what the other person said brandon was very helpful to her. well both be there for the next - days and are looking forward to it!',happy
id29050,' it didnt necessarily look it from the outside but inside the hotel was brand spanking new! clean friendly lobby and the attendants give you a nice tour when you check in. our room was impeccably clean and new and well-stocked. i was traveling with my teenager and my mother and all three generations of us were thrilled with the room. we had a super view of the space needle. breakfast was plenty and good. but the perfect feature - the perfect added touch - to this hotel was the free one-mile radius shuttle service. doesnt sound like a big deal??? it is when it is constantly raining!! and when as a tourist you walk miles and miles every day. theyll even come pick you up in the city if you give them a call! nice job hyatt.',happy
id29051,' hotel -- is located on wacker and michigan a great location for anywhere to go in downtown chicago. everywhere is in a walking distance including the metro train. the room is spacious adequate but not luxurious. there is a good coffee maker in the room and a free wi-fi internet which is a plus. there is a small gym which i think is rather limited. this modern day people are health conscious and exercise is very important for frequent business travellers. there is only one tread mill that is not enough but better than most places that have none. i will have no hesitation to stay at this hotel again.',happy
id29052,' we loved this place - it is not fancy but it is super clean the location is great (w. --nd aka korean way - lots of places on the street open for noodles etc. ----) the bed has a memory foam mattress that was divine to come home to after beating the pavement sun up to sun down every day and we didnt hear a peep of street noise - partial thanks to the in-room ac unit which we ran all night. in room safe was also a plus. rooms are not huge but this is generally to be expected in ny and since we werent planning to do in-room gymnastics we didnt find this to be a problem. drawbacks? walls are a little thin and we had inconsiderate neighbors slamming doors on the first night (we always carry earplugs for just such a thing but this was really loud...). also the free breakfast is a feeding frenzy - good for a quick pick me up before you hit the streets but might do better to grab a bite & head for the room like we did. elevators are a little slow but that didnt bother us. last time i was in ny i stayed at affinia for about $--- a night and i got much better rest here much better value. very pleased and will stay here again!',happy
id29053,' this hotel stinks. i have stayed here (for business) at least once a year for the past - years. in that time the soho grand has gone from trendy hot spot to shabby dirty overpriced and obnoxious. the service was deplorable (i had to call down to the front desk to enquire about the whereabouts of my luggage --- hour after checking in. they asked me what it looked like and then it still took another --- hour for them to bring it begrudgingly to my room). the furniture was threadbare and stained there were hairs in the sink the air conditioner was very loud corn flakes cost $-- a bowl. i dont expect friendly service in new york hotels but at least professional would be nice. i hope this hotel goes out of business soon so that a new and better hotel can open.',not_happy
id29054,' great location central -mins to central park and -mins to times square.as a base excellent but be warned of the noisy pipes in the night so much we had to move rooms after -night. we were on --th floor and what a racket every half hr through the night we were up and dressed at -.-- as couldnt sleep. but we were moved to a much better room on --th floor after - night of non sleeping which was great for the - of us. so dont just put up with it but complain. apart from the noise though no other faults to report',happy
id29055,' i stayed at the empire hotel of gossip girl fame for - nights in dec ----. the room was small and not too fancy. the hotel was located in the upper west side so it was quite far away from the more tourist areas in mid town manhattan. there were plenty of amenities and shops around; starbucks duane reade atms all within - mins walk from the lobby and the columbus circle metro station was about - mins walk away. we had christmas eve dinner at the hotel is restaurant ed is chowder house and it was quite good. overall the hotel is a bit pricey for what you get and totally not what i expected for a - star hotel.',happy
id29056,' we stayed here for - days on our honeymoon and i absolutely loved this hotel the staff were great right across the board the perfect balance of professionalism and friendliness-warmth. the hotel is immaculate with great facilities. lovely pool area great room (we stayed in a suite) food is great too....fantastic room service menu & lovely restaurant garden setting. i even loved and made lots of use of the in-house alterations service. worth every penny and actually good value for the quality and experience. really amazing we will be back....i thoroughly enjoyed our stay.',happy
id29057,' we went to san antonio for an extended weekend and had a great stay here. the hotels most interesting history combined with a terrific location and courteous staff made for a most memorable short vacation.',happy
id29058,' the james is an excellent addition to chicago.the rooms were incredibly spacious and well laid out with a impressive attention to details.the bed was so comfortable i wish it was my bed at home!we randomly chose the james-not realising it was new-so i was expecting it to be a bit of a gamble but i was very impressed.the location is excellent-right next to good food and the magnificent mile.which can be either a good or bad thing depending on the state of your credit card!the staff at the hotel were attentive and helpful-the concierge was fabulous at getting difficult dinner reservations.i was most impressed by the david burke steakhouse within the hotel-i was expecting just an average meal but what we got was one of the best meals of our entire vacation with attentive service and beautiful food.my boyfriend vistis chicago for work and we wouldnt hesitate to stay at the james again-in fact we look forward to it!',happy
id29059,' we have stayed many times at this hotel because of the wonderful staff and great food. until recently the rooms were a little dated. however the hotel just completed an entire remodel. it now has a very contemporary feel and decor. we were confident enough to have our daughter is wedding reception in the newly decorated ballroom. our wedding guests had only praise about the look the food and the professional staff. our guests who booked rooms were very pleased with the comfortable rooms new decor and wonderful staff.',happy
id29060,' this was not for me at all. right off the bat when you walk into the lobby to check in they had music playing so loud i really thought they had some sort of party going. i could barely communicate with the check-in staff it was a little silly. the room was freakishly tiny practically touching the head and foot of the queen size bed with a flat screen tv hanging over the foot of the bed because there is literally nowhere else for it to be. the shower was terrible one of those with no door or curtain just an angled wall so the cold air wafts in over you. the toiletries are nice (bliss brand). ill stay here if its the only place in midtown available but it is not my first second or third choice.',not_happy
id29061,' we were in san diego for the americas finest city half marathon and -k run and had a room on the ninth floor of the marina tower. the room was clean nice and decorated in a nautical theme. harbor island point loma the marina and the airport could be seen from the balcony. the hotel is very convenient located adjacent to downtown and the airport. the hotel staff is friendly and courteous. the hotel grounds are nicely maintained and landscaped and the pool areas are very inviting. the only thing i did not like was the $-- charge for parking. the hotel has facilities for conventions. it was the host hotel for the marathon expo and also had other events at the time so it was very busy. after paying the $-- parking fee were had much difficulty finding a parking spot day and night. other than the parking hassles this is definitely a recommended hotel.',happy
id29062,' i booked the room from .hotels(--)..after looking at a virtual tour. but when we got to the room it was much smaller than the one in the tour! i went back to the desk and asked for the room that i saw at hotels.com. they were very nice and gave me the larger room for no additional charge! it was a very nice but older room. the bed was a pillow-top and i did sleep better than i ever have in a hotel...or maybe that was because of seeing rob thomas just hours before!',happy
id29063,' stayed during business conference. the staff were all very friendly. the room was comfortable and clean. the checking in and out process were easy and i will certainly stay again in the future. i really enjoyed the whole week.',happy
id29064,' we were less than impressed with the omni in san francisco and chose it because of all the great reviews on trip advisor. in the future ill stick with the hotels i know and trust (the w st. regis four seasons) when we arrived to the omni the bellman and valet just watched me my pregnant sister and my mom unload our own luggage. no attempt to help us whatsoever. first impressions are big. so we wheeled our own suitcases into the hotel and our room wasnt ready yet. no problem we checked our bags and went out to explore the city. when we got back our room was ready but after waiting --+ minutes for our luggage we started to get antsy. i walked over to the luggage room that i saw the man go to and he was just standing there staring into all the bags and told me he couldnt find ours. i literally climbed in to help. i didnt mind but i dont find this exceptional service as all of the rave reviews state. all in our stay was pleasant but nothing special.',not_happy
id29065,' this is a fantasitc hotel. the location is excellent. a few minutes away from times square! the rooms are spacious enough. particularly welcomed the mini kitchen. very clean. the staff were fabulous. the receptin staff could not do enough for us. they went beyond the normal call of duty. they delivered chocolates and wine to our room on arrival. on my birthday i was serenaded in the reception area accompnied by a guitar and great singer! it truely added to making my birthday morning one ot remember. they delivered breakfast to our room as the birthday celebrations had taken their toll and one could not make it to the breakfast room! there were extremely friendly warm smiley and charming! akima in the bar was very welcoming and we enjoyed many a laugh into the early hours! carter at the reception will provide anything you want and ensures your stay is perfect. could not fault them. they were all wonderful and made our stay extra special! - stars ! thank you all xxx',happy
id29066,' i recently stayed at the w with a corporate group of -- ppl. i’m an event planner from chicago and our dinner plans fell through… i was a little stressed because i wasn’t sure where to go so i went to the concierge desk... i had the pleasure to meet joseph who could not have been more helpful. his courtesy and willingness to go above and beyond to help me was wonderful. i found the perfect spot for our dinner.thanks again joseph :)',happy
id29067,' we enjoyed spending two very relaxing days at paradise point; the staff is very attentative and caring; follow-up on requests was outstanding.',happy
id29068,' great location short distance to the airport but i cant believe the marriot is hiring a very unprofessianl bat customer service and power trip manager if im not mistaken the name of the manager was pinky me and my colluege was in the lobby that time and we so her how she treat is her employee and yelling in front of some guest in the lobby its like she wants to tell to every body that she is the manager very show off attitute this kind of practice is very unprofessional and a i can tell that this person is lock of experience thats why she is very exited to be show off one day my colluege ask her how she is going to resolve our problem regarding to the bad experience in the hotel and it seems that she dont care and not willing to listen and show her emphatize to the situation and what kind of managerial behavior is that and this is how she will be a model to the employee our company spend a lot of money in this particular hotel but we decided to find another place to stay with a better service and respect oh by the way the hotel should be smoke free and this particular manager by the name pinky was smoking at the back entrance holding the door open in her other hand probably she dont have her key card with her but not realizing that the smoke of her cigarette was actually coming inside the property wow becouse shes the manager so shes exempted to the non smoking rules!! this kind of behaviour needs to evaluate immidietly on her position what happend ? cant find a real hotelier???',not_happy
id29069,' i was here on business and had neither high nor low expectations coming in. i knew i would be in meetings most of the day and figured i would be just fine. the room i was in was magnificent. the pictures of the rooms are accurate but you can’t take pictures of comfort. the bed was beautiful and was one of the few beds i would say was even nicer than mine at home! plenty of wonderful pillows a beautiful double-sheeted duvet and a wonderful night sleep. the bathroom very clean (except for the one day when housekeeping missed the face cloth i left behind the door in the bath) and the toiletries were much nicer than average. you can hear a bit of the noise from outside but it wasnt distracting. i had quite a bit of work to do the desk. multiple outlets made it possible to plug in every last electronic device. a tip if you are working at the desk: put the chair on the other side so you are facing the window. a real treat since i don’t have that at work! the meals and other services for our meetings were excellent. the hallways have interesting antiques pictures and are comfortably furnished. like most better hotels the cocktails in the lounge are expensive. the snacks and music in the lobby area are nice if you want to relax a bit and have one cocktail before going out for dinner and the evening. i would certainly recommend staying here. access to the riverwalk and surrounding attractions is ideal.',happy
id29070,' i stayed at this enchanting inn on july ---- for the san diego comic con i arrived -days before the con started this hotel is directly across the street from the old town trolley station and bus depot i got to take the bus up to balboa park which took a whole day at night i would take the trolley to the gas lamp district for dinner and karaoke til midnight when the trolley stopped running the first day of comic con i ran back to the hotel after my volunteer shift to put on my green lantern costume anna the front desk manager helped e put my mask on i never have anything negative to say about this hotel they offer a free breakfast free dvd player and movies to watch some of these guests need not to be so negative',happy
id29071,' i stayed at the skyline for one night and while i guess it was a satisfactory experience i wasnt completely happy with everything. pros- great location friendly reception no bedbugs comfortable bed great bathroom lots of tv options quiet cons- tiny room toothpaste smeared down the side of the desk cigarette burns on the carpet and on the blankets air conditioner barely worked for $---- night i expected more.',not_happy
id29072,' i have stayed at this hotel numerous times. the front desk staff is always helpful and the hotel offers courtesy transportation to nearby attractions and facilities. the crowne plaza brand has extremely comfortable bedding and the rooms have all of the amenities required for a very pleasant stay.',happy
id29073,' my company booked a room for me for a business trip and when i found out where i would be staying i promptly went to the hotel is website to see what it was going to be like. i was impressed with how luxurious the website made it out to be. however upon arriving i felt the lobby area and front desk attendants to be a bit stuffy. exhausted from a long day at work i made it to my room looking forward to a nice plush bed. to my dismay i was greeted by a bed that felt more like i was sleeping on the floor with a mat flashbacks of kindergarten came to mind! that is my main complaint but is a personal preference if you like a hard as a rock bed you will love this hotel!',not_happy
id29074,' overall a very good experience at this hotel which is very well sited in san antonia. whilst it is older stock it is well maintained and clean. the big bonus being downtown is the free car parking. the short walk to the alamo and the river walk was good with the high temp. always evident. the breakfast was excellent and well stocked.',happy
id29075,' all rooms redone late fall last year so we definitely enjoyed our spiffy room with all the amenities ... shower is excellent ... hopefully the fairly dismal breakfast area will be the next to get facelifted. it needs it. location in westwood (w la) is excellent and just minutes from major attractions such as beverly hills hollywood malibu ... ucla etc. also even though we had a car it was nice to be able to walk a bit to some locations. manager (an expat nyer) was exceptionally efficient and helpful.',happy
id29076,' wonderful hotel in a fantastic location! we stayed here for two nights in february for our birthday and we could not have been happier! great hotel great location- no complaints!!',happy
id29077,' we stayed at the sheraton gateway in la from april --april -----. i arrived on the -rd and my husband arrived on the -th. he took a complimentary shuttle from the airport to the hotel which was very close. paul pina assisted me at check in and was extremely friendly and helpful. he knew i was alone and asked me to call him at the front desk after i entered the room to ensure i was . paul also made sure i received a mini fridge asap just as i requested. i cannot rate the restaurant or the room service as i didn’t use either. valet parking wasn’t cheap... $--.-- including tax but the service was definitely worth it. the cleaning staff always did a great job. no complaints!!! i think they changed the sheets daily because they always felt fresh and crisp. extremely comfy beds! the management were also very friendly and accommodating. i spoke with joseph on one occasion and he made sure my requests were met. on our last day i spoke with arlene smith. i cannot say enough about this manager. talking about great customer service skills!!!! omg she was absolutely incredible. thank you arlene!! i visit la often and have stayed at many hotels in the area. from the minute i entered sheraton gateway until the minute we left this hotel far exceeded my expectations. i will definitely return and recommend sheraton gateway to all my friends and family.',happy
id29078,' we stayed at this hotel for only - nights march -- and april -. when we arrived we were told our club room would be ready in less than an hour . since it was our first time to chicago we decided to go to the sears building. we came back - hours later and our room was still not ready. we were asked if we wanted a regular room with a nice view of the river. since we did not want to wait anymore we decided to take it. the room was nice great view of the river spacious bathroom and a small refrigerator. we hung up all of our clothes and realized that the room stunk of cigarette smoke. since this was supposed to be a non smoking room we called maid service and she came up and sprayed a freshener on the carpets. also a maintenance guy came up with a machine that was suppose to absord smoke but it didnt help. also that night we noticed that the room was quite stuffy and warm. the thermostat read -- degrees. i usually like it a little cooler when i go to sleep. we tried to lower the temperature and it would not work. we called the front desk and told them that our thermostat was broken. she replied we didnt put our air on yet it is not the season . i pay $--- a night for a hotel room and i am not allowed to adjust the temperature to what i would like it? we told her that we would like it cooler and feel uncomfortable sleeping in a hot room. this is not a holiday inn or a motel - this is a marriott!!! she said that maintenance can overide it and it should be okay. within a couple of hours it was cooler. the next day again the room stunk of smoke. again we had to call maid service and complain. the carpets stunk the blankets the pillows the sheets. at this point i wasnt sure whether the bedding was ever changed from the previous guest or the maid was smoking as she was cleaning the room. my pajamas stunk of smoke. it is really disgusting if youre not a smoker. and once again the room was hot. we had to call down again and ask them to overide the thermostat. they never did. ive stayed in many marriotts over the years and never had to deal with cigarette smoke and no air. for $--- a night i should not have to deal with these problems. aside from that the hotel was quiet at night and only a few blocks from the magnificent mile. i am not sure if i would stay here again. they are not very accomodating and they should be more cognizant of smokers in a non smoking room.',not_happy
id29079,' the location of this hotel is great that is the only thing the hotel has going for it. our room was awful the heater- air con was the size of a small car we could hear all external and internal noise so i took to wearing ear plugs. the bathroom was too small you could pee and shower at the same time. there was yellow grime on the floor of the bath and black mould on the ceiling! vile. the reception area looks great as does the outside area with the fire pits but the rest is the pits avoid at all costs!',not_happy
id29080,' the employees at the front desk were kind bent over backwards to help me and were knowledgable about the city and transportation around san diego. they really helped make my trip most enjoyable. the hotel was clean and my room was always made up whenever i returned at the end of the day. i would highly recommend this hotel.',happy
id29081,' this is the first time i have stayed at this facility but i will be back. it is a great location for me and is convenient to my customer base and lots of restaurants and ammenities. looking forward to another stay.',happy
id29082,' great location and a very cool hotel... but as mentioned by a previous review we also booked a room with two double beds and on arrival were told that they didnt have any of those rooms left (even though we booked a month in advance). they tried to sell us the room with the double bed and a fold out on the floor right above the pool but we said that this was unacceptable and on night --- we were up on level -- with a great view and the two double beds. lastly took the authorization for the full amount off my card on arrival and on departure! $---- usd i talked to the girl at reception but she told me that was impossible and i should speak to my bank even though i showed her on the iphone i had in my hand. overall nice place great area... but would probably try another place next time.',happy
id29083,' you cannot beat the location of this property if you are looking for shopping and restaurants within walking distance. the free trolley can shuttle you around town as well. the rooms were small but clean and updated. during our visit the hotel was very busy so the elevators were a bit slow. do not take a room by the elevator- they are loud! pool and fitness center were good. this is an older hotel but book it if you get a good rate.',happy
id29084,' this hotel is in a great location. the staff is friendly and helpful. the rooms are small but clean. we have stayed at this hotel several times and have never been disappointed. check in time is -pm. however we arrived at --:--am and were able to check in right away because a room was clean and available.',happy
id29085,' nice room with a view of the city. quiet location within walking distance of the metro starbucks and cosi. the staff were very welcoming and helpful. the restaurant makes an excellent cup of french onion soup. the fitness center has lovely new equipment.',happy
id29086,' you are about to make a terrible mistake!!! this hotel is a dump! the pictures of the rooms on the website do not look at all like the hotel. the hotel was something from a horror movie!!! i was charged for the room and did not even stay there. i could not stay in those conditions and canceled my reservation.',not_happy
id29087,' my husband and i spent the weekend of september -nd. the westin hotel was the best decision we could have made to stay in and the greatest deal was we were able to use our starwood points. we had a corner deluxe room (----) and it was fabulous with plenty of windows and they actually opened. room service and the shula restaurant was way overpriced. there are plenty places to eat in new york at reasonable prices. would definitely return to stay at the westin. at a central location.',happy
id29088,' probably the nicest marriott ive stayed in. rooms and bathrooms are fine though not terribly large. comfortable beds. gym has several treadmills c- rower some precor cross trainer essential cybex equipment. salt-water pool. large lobby with free wifi. was able to get free wifi connection in my room on --th floor probably from nearby apartments. efficient and helpful staff. expensive parking. hotel connects directly to - nice but small malls so there are - au bon pains for bfast legal sea foods etc... well-stocked shaws with good wine selection across the street.',happy
id29089,' to whom it may concern i had terrible service at your hotel from the time i checked in ... till the time i checked-out. i am a chanel employee and our corp. office booked - rooms at your hotel from sept. -----th. when i arrived on wednesday sept. -- (around -:-- p.m.) i was greeted by a very nice doorman who took me to the front reception. when i arrived at the desk there was a young girl socializing with another gentleman checking in. he was obviously flirting with her and she was discussing her life history of living in the bronx and going into detail about her nightlife among other things. i patiently waited for -- mins and she saw me waiting to check in .. but continued to ignore me and flirt with the man as he engaged her. finally the door attendant recognized my frustration and was apologizing for her. he got her attention and kindly directed her to me as i was standing there with all my luggage waiting. she told him and me to hold on as she was talking. he offered to take the luggage of the guy she was speaking to in order to move him a long and she snapped ill call you if he needs his luggage taken . finally he found another front desk attendant for me ... this process was over -- minutes and clearly set a tone for the service of my stay. the next morning thursday sept. --rd my co workers and i went to the aspen room for breakfast. there was one young lady working and she was clearly the only one available to service us. she did the best she could clearly but the service was extremely slow since she was waiting on others and i assume was doing the cooking as well?? it was impossible to get out of there in a timely manner due to her being the only attendant. we decided to try the aspen room again on friday sept. --th to the same reception. we were having to chase down the waitress in the back to get our checks refills and service. i want to make clear this young lady was not terrible she was very nice but a hotel restaurant needs at least - people working in order to accommodate the guest! i finally left saturday morning on sept. --th. when i went at -:-- am to check out there was not a front desk attendant. i tried to call using the house phone and no answer. the phones were ringing behind the desk from other callers (or guests) and no one was present. i went to the front door and the doorman was laid out on the chair snoring!! i tried to wake him up - times before having to shout to get him slightly awake. he was not coherent my first try i asked if he worked for the hotel and he mumbled yes then went back to sleep. i tried again to get him to wake up and he just mumbled. i once again tried yelling behind the front desk and there was no answer or help. i walked into the restaurant and no one. finally i screamed at the sleeping door man and he finally came around. i told him i needed to check out and he finally woke up enough to radio the front desk guy. upon the arrival (about -- mins later) of the front desk attendant i was able to check out. the whole process took -- mins!!! the front desk attendant asked if i wanted a cab and i informed him yes i needed to go to laguardia . there was a black lincoln town car out front and i asked him if a cab was available? he said they were all the same price. i got into the car service and was hit with a $--.-- car ride to laguardia (which is normally ranging from $-- - --) and was upcharged with a service fee of $-.-- for using a credit card.) your attendant did not try to fulfill my request for a yellow cab service he rushed me into the car service with the comment they take credit cards and are all the same price . i am terribly disappointed in my experience at your hotel .. for $---.-- a night i can stay at the essex house or helmsley park lane for much better service and room .. and i promise chanel corporate travel will know my experience with your hotel as they use you for a lot of their business travel for their consultants! i spoke with another chanel employee also staying during my visit and she had an even worse experience with service at your hotel. i am sure you will be hearing from her too!',happy
id29090,' was in baltimore for an orioles game. when i walked into the lobby i was amazed at the size. check in was quick staff was friendly. the room was spaceous and clean. the best part was that the stadium was just a block away!! after the game we stopped for a nightcap at the bar..awesome staff.. the only negative was that i feel that parking should be discounted for hotel guest. overall a great experience & i will definitely stay here again..',happy
id29091,' im rarely one to complain about things but i want people to know about this...my wife and i stayed in the powell hotel for three long nights and we got numerous bed bug bites which are itchy and ugly as all hell. given the bathroom floor appeared to have not been cleaned for weeks and the garbage we found under under the bed i shouldnt have been suprised the room was infested with bed bugs. i got the brush-off from the front desk when i told them about it and expect the same response to the e-mail i sent to the hote. do not stay here!',not_happy
id29092,' i spent four nights at the hotel for business. the place was immaculate! the hotel staff from the front desk to the room cleaners were friendly and professional. the wireless service was flawless. they also have clean remotes which appeared to be waterproof encased remote control that can be cleaned. that was a first for me. i was greeted immediately as my cab arrived at the door and assisted with my bags. i cant say enough good about this venue. it is well worth the money you will spend. the next time i visit boston maybe i will have time to try our their spa and other recreational services.',happy
id29093,' got a great price on this hotel using priceline. the location was perfect for our purposes (doing touristy things). practically on broadway and times square close to central park. room was clean and plenty big enough for the two of us (but not palatial). we had a room at the end of the building and it was a little dark. front desk staff were courteous.',not_happy
id29094,' a beautiful property in the middle of downtown san diego within walking distance to hundreds of shops restaurants etc. we were on the -th floor. views are not great (looked into run-down apartments across the street) but the rooms are gorgeous. decor fits with historic property but is modern comfortable and classy. didnt have a chance to enjoy the amenities but would definitely recommend this place especially if youre looking for a romantic place to stay in the heart of downtown. staff was helpful and friendly. would like to see quicker service at the front desk for check-in-check-out but otherwise everyone was very attentive.',happy
id29095,' this hotel was quite good the rooms were clean if not on the small side even for nyc. we stayed becasue my wife is work has a deal with them so we had booked this and the one in boston. the rooms have everything you would need and the location is good. its only a short walk to times square.',not_happy
id29096,' i have just returned from a six night stay at the westin times square and have to say i was very impressed. our room while just a standard one was a bigger than average size for a new york hotel. it was spotlessly clean on arrival and this standard was maintained throughout our stay. i asked for a room with good views and from the --th floor we could see all the way over the hudson river. the heavenly beds and shower are named that for good reason! the only negative was that we were charged twice and the room rate itself was overcharged but i havent let this affect the overall rating of the review because it was handled so well by nicole on the front desk. very professional and she even comped us a night for free which was unnecessary but greatly appreciated! other reviewers comments about the noise and thin walls and limited bathroom space are fair but i didnt let any of these things bother me. i had a fabulous time and would definitely stay at the westin again.',happy
id29097,' after hurricane sandy i wasnt sure what to expect in time square. but as always nyc doesnt dissapoint. i had a layover of two days. i had not stayed at this facility. it is very central but lots of families and business men. i actually enjoy the manhattan club is atmosphere a bit more. they greet you with a nice warm cookie. accomodated my request for a room with a view. i also like the security giard at the front door. cant say enough about the service.',happy
id29098,' having read the reviews i was really excited to see what the hotel was like. all i can say is that i was disappointed. the rooms are tiny it was noisy it wasnt good value for money and in fact there was just nothing to get excited about at all. while i was waiting for the lift one day i could hear two other guests talking as they walked to where i was waiting. they were saying that they didnt know why the hotel was rated so highly. we got into a conversation about the trip advisor rating and agreed that the hotel just didnt match up to the reviews. the location is quite good but if you are looking for a really good boutique hotel go somewhere else.',not_happy
id29099,' ok so the lobby didnt look much but as it was cheap we didnt expect the hilton. staff at front desk were so helpful and continually helpful throughout our stay. theres a few negative reviews about this place so was a bit worried but was pleasantly suprised. we were two young travellers looking for a comfy and safe place to lay our heads at the end of a busy day sight seeing this place ticked all the right boxes. we had a double double room with ensuite. room was massive bathroom fantastic beds comfy and regularly cleaned. (i didnt see the shared bathrooms so cant comment on them).great location out of the way of too much hussle and bussle but only a - minute walk to the subway. lots of eating establishments near by. i would most definately stay here again why pay a rediculous price for a swanky hotel when this place has everything a traveller could want.',happy
id29100,' i spent - nights at this place. everythin was clean and neat. they were on time and the room service was amazing. there is a new bulding being built right by this hotel which kinda blocked our room view but i didnt really care.',happy
id29101,' if you are traveling with your significant other as a couples getaway by all means this hotel is beautiful. it is off the beaten path and is in a trendy and unique? neighborhood. we did hear that the neighborhood was safe but it appeared otherwise. we were not comfortable there with our children. it is located right across the street from a subway station so that was a plus and very convienent. again the hotel itself is very aesthetically pleasing the room design is beautiful but without a doubt more for adults only. the staff was wonderful and very accomodating everyone was very friendly overall. i would recommend this hotel to young trendy couples wanting to stay away from the touristy areas but i could not recommend for a family with young children.',happy
id29102,' very nice staff with the exception of first person at check out desk. returned several times to ask questions and other - front desk staff was helpful. (younger girl and gentleman). our room had a great view of the clock tower and i am very glad we saved the money by not staying down by the waterfront. very close to the redline for trip to wriggley field. nice place to stay.',happy
id29103,' the hotel is right by the rail raod (i can see the track thru my bath room window) and by the pacific hiway. i can hear trians horning around ----am (last train) and around - to - am(first tain) in the morning. also the trucks and cars passing by. i can hardly sleep during my - nite stay. the parking space is not enough for all hotel guests. i was forced to park on the street one night when i retrun the hotel late. when i asked the front desk to return my parking fees upon check out (i was planning to park my car there for two days and fly to another city) the hotel staff claimed that she did not charge me any parking although she was supposed to do so (by yelling at me). i asked the staff to print me the detailed receipts and i pointed out there is a -- dollar something misc charges with a foot note saying parking the staff even tried to fool me by saying it is the tax (hey i am foreign but not stupid). i was forced to act very rudely to get money back. this is the worst hotel that i have ever stayed. i seriously sugget that one should stay somewhere else if you are considering this place.',not_happy
id29104,' i first got there i was treated with no respect i carried my own bags. when i got to the front desk again the man was rude. i had called before to conform and reserve my room non-smoking room. guess what i got a smoking room. i went to the so called workout room i went in and to my suprise it had no wights for a decent workout i am a well fit man and was looking foward to stay in the workout room most of my stay. i was in the unicom class so i did not have time to go see the city and wake up early. needless to say i did not get to workout like i wanted to i worked out in my room it had more resources to get a workout. i went down to the lobby to see where i could go entertain my self again no helpi asked for directions and suggestions there was no help again with attitude. i went on the streets walking around asking people on the street and got a greater response from the people who did not have a job to help me. my time in the room i took advantage of the free trial of music video and i was charged for it. my sleep was so bad there was a cover under the sheet and it would wrinkle up and give me the most unconfortable sleep. i was on the -th floor and still heard the noise on the streets. i also found out that the other people had got a better deal with out the unicom discount. so now i say i will stay at the radisson wilshire never again. jm',not_happy
id29105,' i stayed here for - nights for business and was greeted with a warm oatmeal chocolate chip cookie! the location is great for the river walk and the people mover to greektown for dinner. or anywhere in the downtown area. my room was a suite surprise on the -th floor; and i believe most rooms are of suite size. night time sleeping was very quite on the streets below. ahhh! the bed was luxurious with a wonderful mattress and linens. the bathroom was large and clean with updated sink vanity and toiletries. it was nice to have sufficient water pressure while showering. great coffee by wolfgang puck in the livingroom and a flat screen plus one in the bedroom. contemporary furniture and plenty of lamps and lighting made for a more than adaquate comfy atmosphere. this doubletree is in an older building and is well built. one cannot go wrong staying here. the car valet takes a few minutes as the parking is offsite or so. the valet attendants are friendly and move fast. great service!',happy
id29106,' i stayed here on my way to nyc from sydney to break up the trip. we were planning to stay at another hotel in la on the return trip home but enjoyed the hilton lax so much that we stayed here for on the return trip. the service here is very good. all the departments are great and we particularly were surprised in the landings bar at how good the cocktails and waitstaff were. the room service waiter was also very exceptional a pleasant surprise. the hotel is very nice. the lobby is great and has these massive amethyst and quartz crystal clusters throughout. the rooms were spacious and very comfortable. my mother had a room that opened onto a courtyard which she enjoyed very much and i had a room on an executive floor that had nice views. the decor is very elegant and understated. the executive lounge views of the runaway were good though the lounge as typical in us hiltons offered pretty disappointing food etc. the meals we ate in the restaurant and downstairs were very nice and also from room service in the two times we stayed there. the price of this hotel was very reasonable. there is an airport shuttle that runs every ----- mins to and from the hotel. this was very convenient. there are buses that you can take to venice beach and other places and we also went into la city quite easily by bus with the directions from the concierge. we both really enjoyed our stays at hilton lax and actually were very pleasantly suprised at this hotel. really great way to break up the long flight to and from australia to nyc or the east coast.',happy
id29107,' the hotel is at -th avenue and --th st. there is a deli-store across the street and one two doors down. we had a clean bedroom with king sized bed. the room is very small but we spent three nights so unpacked our case and put it in a corner. this is the best thing in such a small room. there is a hanging wardrobe and three large drawers as well as two nightstands desk and storage in nightstands and on top of wardrobe. you need to organize a bit to make it comfortable but we were fine. there is no safe. there was no noise from street or outside our room but the air conditioner was noisy. the bed was very comfortable and the linens extremely good. they supply a breakfast downstairs and it is a bit cramped when busy but is adequate. during the day it makes a useful place to sit after you have checked out. wi-fi is free and fairly fast. the location is really great - walk to times square and most other places. will definitely stay here again. we booked through the holiday inn website with no problems except they were full and our choice was a bit limited.',happy
id29108,' i arrived at phoenix airport very late and tired. the shuttle to the hotel came within -- minutes and the driver immediately took my bags and commisserated about the late hour. the hotel is literally a ---minute ride from the airport--great! the receptionist was friendly and very quickly gave me my key. the room was very modern and clean the bed sooo comfortable! my only quibble was that there was no lotion in the bathroom; the hotel like many others has switched to dispensers for shampoo etc. but no lotion. still it is a very minor quibble. breakfast is a hot continental with eggs sausage make-your-own waffles. very good and the breakfast staff person kept a close eye to make sure that items were in good supply. all in all it is a great airport hotel for the weary traveller!',happy
id29109,' i was in nyc for just - nights and wanted something cheap but with a good location within manhattan. after a thourough research here and in guide books i found out about chelsea lodge. i got the room with no wc just shower and basin. the room was small as i already expected. wsuitcases one big and another mid sized and we could go on around the room if we managed to organize things beforehand. nyc is very expensive and the room cost usd --- with tax. the location in good with good access to a subway station. what bothered me was the plumming. out of the blue it started making a great noise like if someone was banging the pipes and the noise was pretty high! i had to sleep with ear plugs otherwise i would keep getting awake all night (this happend on the first night).',not_happy
id29110,' we stayed here two nights and i highly recommend it! the breakfast buffet had bacon scrambled eggs fruit cereals bagels toast and you could even fix your own waffles if you wanted. it was all-you-can eat too! our room was very clean - no hairs or dirt anywhere. the decor was really nice as well. it has a condo-feel to it; there are several buildings with rooms not connected but side-by-side. the sidewalk was lighted and landscaped. however we asked the front desk worker if we could order pizza in (because of the separate buildings). she said yes. theyll bring it right to your room. this did not happen. we got a call from the front desk saying that our pizza was down there and we had to come get it - at the front desk - several buildings down! they had a really nice pool hottub and basketball court. but when we asked for a basketball they told us they didnt have any more. they said that the people who had used it last had not returned it. we never got to use the court our whole stay. despite these two problems we would definitely stay there again. we would just make sure we took our own basketball next time! you cant beat the breakfast - it was so tasty - and you could eat all you wanted! and our room was extremely clean and large (a living-dining area separate from the bedroom). this will definitely be our first choice next time.',happy
id29111,' this is a pretty nice hotel in the heart of hte city. it is a great location with regards to the cable car system because you can step out of hte hotel and get right on a cable car. they definately hit you with the hidden fees at this place. they offer a -- dollar room service breakfast. we ordered - one for each of us and the total with all the service fees ended uip being close to -- dollars. overall it was a good experience . i am not one for hotels in the middle of the city very loud lots of traffic but a good place to call home base if you want to see all the tourist spots in the city.',not_happy
id29112,' this hotel was lovely. the decor was subtle from the blown glass pieces in the lobby to the art work on the walls. the staff was helpful and never stopped smiling. the trolley stopped in front of the doors as did the bus but as we werent downtown per se we didnt have the hustle-bustle and noise associated with it. the sea star restaurant was delicious. having whole foods next door for a quick snack or breakfast was just a bonus. our room was pleasantly sized and the bath was large. i enjoyed the sunken tub. this is definitely a place to which i would return.',happy
id29113,' i booked this hotel online before i left home. we had problems finding the hotel because during the booking it stated that the hotel was .-- milesor walking distance from the alamo. not true this hotel is - blocks or more definately not walking distance. the hotel is nice but the lobby and hallways smelled like urine. when i booked it came with all the regular ammenities including breakfast. so the next morning after the breakfast buffett. i was handed a bill for $-- for - people ouch! when i questioned the worker about it she stated we have nothing to do with the hotel we are separate . well it was in the same building beside the elevator. anyway after that embarrasing moment with a medium amount of arguing the front desk corrected the problem. after he told me that i was not supposed to get a free breakfast at the room rates that i paid. i booked it on there own website......????',not_happy
id29114,' we only stayed one night but it was close to seaworld and that was what we were interested in. however we found the accommodations more confortable than we had expected. we also enjoyed the swimming pool especially after a hot day at seaworld.',happy
id29115,' i went to lax for a quick - night trip for a convention. the hotel was built many years ago and it has changed hands at least one time that i am aware of. i think it use to be a doubletree hotel. the room was a standard king very large and in good shape. the airport is like a block away but air traffic noise was not bad i must say. the workout room was medium size it seemed a little worn in the seats of the wightlifting machines. the pool and hot tub are large and in good conditon. the price for the rooms where reasonable. the heavenly beds lived up to their reputation of very comfortable feel. the room came with block out drapes so you can get a good nights sleep. the restaurant was great it had a nice appearance and the food was excellant with large portions. the fresh baked bread was fanastic. they have their own covered parking garage. on the second floor one of the meeting rooms has its own movie theater. it was used for the convention. i dont know that it is used for anything else. if they would run movies there for guest i think they would have a real crowd pleaser. the movie room was large it could hold i would guess about --- people. they have a large ballroom to handle large conventions if need be. my convention had about ---- people. they had airport shuttles available. all and all the hotel was a great experience and for the money they charge it was worth the price of the stay. i would go back to the hotel if the need arised again no question.',happy
id29116,' i spent four nights at the hollywood celebrity hotel. overall it is a hotel that provides good value and a good location. it is not a glitzy place and services are limited but for the person who knows what he is getting it is a good option. the hotel is located about a block off hollywood blvd. near the chinese theater and the other famous hollywood sites. it is however on a relatively quiet side street so youre buffered from the noise of hollywood blvd. there are plenty of restaurants in the area so one neednt drive to eat. that is important for two reasons: first traffic around the hotel is always bad. second the hotel does not offer room service or any other in-hotel dining other than a continental breakfast. the hotel is close to the hollywood freeway which makes access convenient to places such as universal studios and the valley. it is also close to the hollywood bowl griffith observatory paramount studios and upper sunset blvd and santa monica blvd. it would not be ideal for someone planning to spend lots of time at the beach because the drive to the ocean is brutal because of traffic. my room was spacious. there was a large living room area small kitchen and large bedroom. the bathroom was small but adequate. the hotel provides free internet access via an ethernet line. it worked fine. there is free parking in a lot near the hotel. i would stay here again. it is not the type of place that will impress anyone with its flair or style but if youre in la to do things and not spend much time at the hotel it is a reasonable option given its location and affordable price.',happy
id29117,' i booked this hotel because of the pool pictures and advertised free shuttle to sea world. i checked in with a guy named mario who was super friendly and let me pick which floor i wanted. the room was clean had a good size fridge and a ton of pillows on the two beds. the service was great! i wanted pool towels and they delivered them right away. the restaurant bunz burgers was good and healthy for a burger place. i wanted to go to a seafood restaurant and the guy at the desk steven sent us to a perfect restaurant downtown called harbor house which i recommend. the hotel also showed a kids movie poolside at night. the seaworld shuttle saves you money but you have to sign up for it before it fills up but they did have three different times it would go. parking was cramped at night especially if you dont have a compact car but we were lucky to be in early. we checked out early in the morning with a girl named martha friendly and able to give easy directions. overall great trip! clean hotel good restaurant nice staff!',happy
id29118,' i stayed at this hotel for one night in a quick trip with the family to nyc. we got a corner room on the -th floor it had a dvd player lcd tv book in many languages and a good beds. conveniently located in midtown walking distance to all the attractions. the roger smith hotel will be my first choice next time i go to nyc.',happy
id29119,' my husband and i live - months of the year in the san antonio area and wanted to spend the night in the riverwalk area and see the new lights there. we wanted a convenient location (to both the freeway and the riverwalk downtown area) reasonable price with free parking. i found the best western after an extensive search. coming off of the freeway we went the wrong direction on commerce street (mapquest is instructions) and had to finally stop and ask directions from some local taxi drivers. after getting to the hotel everything there was really great! the rooms are spacious very clean and comfortable! the lighting could be a little better there were - lamps but with the new light bulbs we had to keep them all on while we were in the room. the riverwalk with all of it is shopping dining sightseeing etc. was well within walking distance. all of the personal we talked with were very personable and helpful! we will definitely return if the opportunity arises!',happy
id29120,' i decided to stay after reading the mixed reviews. what i really like is that they will match rates you find on any site so i got a king deluxe for $---. this is a large room for *any* city not just nyc. the staff were very nice and our room was clean appeared recently renovated and pretty quiet. the location was perfect for what we wanted. i read all these wonderful things about the bed. meh. it was quite comfortable but not the best thing ive ever slept on. id stay there again.',happy
id29121,' i love this hotel staff is nicefriendly and ver helpful. ive been going to this hotel more te -- tmes. new rooms are fantastic thy still are getting more stuff like plugs o computer desk so ill give them some time. new lobby i great sat out there and did some work in he nice space. new cafe wasnt open yet but ill be going ther one again soonso ill let you know. very modern new rooms with differnt designs.',happy
id29122,' i am a frequent traveler and was very impressed with this hotel. the service at the front desk was outstanding and the rooms are terrific. the beds have terrific linens and everything was very comfortable and clean. the rooms could have been a little quieter but that is normal for any hotel. everything was in excellent working order. they have a courtesy van that will take you (and pick up) from anything within a one-mile radius. this includes many nearby businesses and shopping areas and restaurants. including the galleria (right across the street!) and highland village.',happy
id29123,' for some reason philadelphia doesnt get the concept of world class and customer service. for the most part the room and hotel were clean but there was something lacking in the way we were treated for such a high price. it just could have been an off day? also hard to walk anywhere ( tourist wise) from the hotel. cabs are a must.',not_happy
id29124,' i have stayed at many nyc hotels and the michaelangelo is certainly one of the best...it is right on the north end of times square...so not as crazy as being smack in the middle of times square but an easy walk to the theatres and most westside restaurants!!..the rooms are nice sized and beds are comfortable....very quiet for being right in midtown...the tv is not so great but adequate...bathroom is very nice a nice sized. did not eat breakfast there...most hotel breakfasts are a rip-off..but go to pigalle on -th avenue at --th st..a - minute walk!!...for dinner try amarone or becco...both are great!!',happy
id29125,' this is the second time that i have stayed at the peabody in memphis. the service by employees is always first rate. while the bathrooms are very small and the rooms are as well it is typical of older historic hotels. the rooms and the entire building are very well maintained. the ducks in the lobby fountain are always entertaining and the atmosphere in the lobby in the evenings is always festive. parking is kind of a hassle but the covered walkway between self parking is a great addition. parking is expensive and the restaurants are extremely expensive. however if you want something unique with great service and enjoy the historic atmosphere the peabody is a great choice. within walking distance of historic beale street and st. louis cardinals aaa baseball park.',happy
id29126,' we booked this hotel through its website and needed - separate bedrooms. we obtained a fair price for the suite which was the best in the houston galleria area. when we arrived however hitlon staff stated that a - bedroom wasnt actually what we received; there is a symantic hotels use which are different. therefore we were charged $---night more and they refused to adjust our billing. the room was just so-so; old furniture and it needs updating. the bed however was comfortable. it is close to the galleria but from now on we will stay somewhere else. self parking is $--.-- per day + tax. valet is $--.-- + tax.',not_happy
id29127,' my friend and i went to philly for a girls weekend recently. we had a great experience at the sheraton philadelphia downtown hotel. one of the best parts of our stay was mary mastrobuoni the concierge. every question and need of ours was taken care of by mary. she really seemed to want us to enjoy our time in philly and made great spa restaurant and historic site recommendations. thanks for a great weekend!',happy
id29128,' by far the best thing about this hotel is being able to walk out the front door and be in the middle of san francisco is nicest neighborhood. a great place to go if you like walking around the city. the hotel was good nice clean rooms friendly staff. good air conditioning. i would say that it is slightly better than the san francisco sheraton i visited the year before. this is a good hotel is certainly more than enough to satisfy the most demanding customers.',happy
id29129,' we had a reservation using points in a suite for the first - days of our stay. when we checked in we were told there was a $-.---night charge. i was so tired i didnt question it. i thought it was because we were using points. when i went to the front desk to check out of our points reservation and check into our reservation for the other - days of our stay ( at $---night) i was again told the fee applied. i asked what it was. i was told a tax. i said it is not a tax. taxes are percentages. what is this really? the clerk said i dont know. im just told to charge it. i told her that was bait and switch because they quoted one rate on the internet and then added $-.-- upon arrival. once you arrive it is generally past their cancel policy so youre stuck. i went back to my room and then called back to the desk. i asked what their early check-out policy was. she said they had none. when she realized we were going to leave she checked with a manager and they waived the fee. now about the stay. the heater didnt work properly. there were only about - channels on the tv. the free breakfast was sparse. i ended up buying a box of cereal and some yogurt to eat every morning. the hot tub was ice cold. one morning we went to our truck and the car next to us had it is window smashed and some of their belongings were thrown on the ground. we found ourselves searching for things to do so we wouldnt have to go back to the hotel because we didnt want to be there. basically the owners are cutting every conceivable thing they can thinking theyre saving money. however we did end up checking out early. they lost that revenue. when we went back to phoenix - more times we did not stay there. we will be going back to phoenix in about - weeks. we wont stay there. their savings have cost them a lot. i wrote to the corporate office to let them know that this hotel does not meet their standards. i was told the hotel would contact me. ive heard nothing. no surprise.',not_happy
id29130,' very nice staff great neighborhood. modern and clean!!!',happy
id29131,' visited chicago and was very with the hotel sax. i dont know where the reviewer stayed with the small room problem. our room was very spacious and well appointed. two very comfy queen bedsa nice large reading chair and mirrors on one whole wall. had a nice city view and lots of light. check in was easy and then we were able to book a tour with discount and find two good restaurants reccomended by the conceierge. wanted to try the bowling alley but got back too late from being on the town. the parking fee was high but that is true of any big city. the location was great for walking to restaurants and shopping.',happy
id29132,' nice bedding and soft beds highlighted my stay for one night on a weekend at the renaissance. it is across the street from the washington convention center and a stone is throw from the verizon center and the restuarants and entertainment now found in chinatown. i encourage weekend tourists to try to find a low rate for this place as it is well worth it and very centrally located. they could use flatscreen tvs in the rooms though maybe with hdtv!',happy
id29133,' i am a canadian citizen in vancouver bc. i am a big seahawks fan and had a friend coming in from the uk that is a “massive” nfl fan from afar. she had never been to an nfl game so my wife and i wanted to take my brother-in-law and her to seattle for an experience. my wife and her brother are no football for sure but this experience had both of them wanting more. i had been sourcing tickets through e-bay and craig’s list but was looking at about $--- for any ticket no matter its location in the stadium. adding hotel on top of that and we were getting to be very pricey. it was only in the eleventh hour that i googled “seattle seahawks game and hotel” and came across a couple of options including this package offered by nexus hotel. the others were over priced and just out of my range. i called the nexus and spoke with sarah who was more than helpful and accommodating with my questions and requests. it was when she said that it would be “$--- per couple” that i asked how much was the hotel on top of that assuming that the $--- was for the seahawks tickets. i was pleasantly shocked when sarah stated “that includes a night in the hotel and transport to and from the game”. getting to seattle and finding the nexus was easy as pie using google maps. the nexus is right off of the i-- and can’t be missed. with the seahawks package we all received a collector’s glass (nice touch) and a coupon for a free beverage at the saphron restaurant next door. now this is a motel set up with each room having a door to the outside world but it met expectations and passed them in terms of cleanliness and the “continental breakfast”. my wife checks for bed bugs wherever we go and this place was clean and had a recent remodel it looked like. we had two rooms for the four of and each of them had queen sized beds a fridge and a microwave (those two were bonus items to us). parking was ample and again… location location location! the next day was the seahawks game and it was a bit confusing to find out when and where the bus left from as some of the staff had no idea but in hind sight the bus leaves at --:--am and it goes from right out front of the hotel. on the bus is where we met our self-proclaimed “party hostess” and she had the most-est! randi-sue was a big seahawks fan and it showed she was enthusiastic and excited and she got the bus going and ready for the game. the fact they also brought along some beers for all of us to enjoy on route the game was just another bonus that we hadn’t expected. it was a short -- minute ride to qwest field but longer would have been ok too as the beer was cold and free! randi-sue took an interest in everyone’s experience and when she learned that i had three nfl virgins with me she offered us her discount card at the merchandise shops that offered us --% off of souvenirs. thanks again randi-sue! my english friend and i made good use of it and spent a couple hundred dollars on jerseys towels scarves a jersey for her dog and countless other souvenirs. the fan experience at qwest field is second to none and my voice was horse for days after yelling and having a wonderful time for four hours during the game. the seahawks were horrible this game but the experience of an nfl game at qwest field made for some awesome memories and my wife and my brother-in-law are asking when we’re going again already! we got back to the hotel after the game (thanks for waiting for us randi-sue while we shopped) and went to the saphron for our free beers. we were expecting to have a full meal there as it was dinner time but when we walked in the owner and the staff were meeting and the owner looked at us like “how could you come in the restaurant right now”. we sat at the bar and ordered our drinks and spoke with the bartender who was less than impressed with the owner. most of the other staff were moping around like their dog had been shot so needless to say we had our drinks and left. we asked the staff at the nexus where we should go next and they pointed us in the direction of the ram pub. awesome place to have some great bar food some cold drinks and the service and atmosphere was what we were looking for. upon check out the nexus could have some more staff (more than one) at the counter for --:--am on a monday but i finally got my receipts only to have a phone call hours later that i was under charged. as it turned out they had over charged my credit card but when i called sarah to sort it out she again was more than helpful and had the charges reversed in an instant. i will absolutely return to the nexus hotel providing they continue to offer the seahawks package!',happy
id29134,' this is one of the best hotel experiences i have ever had. i have stayed in - and - star hotels and there staff does not compete. they were friendly and willing to help at every turn. dinner and breakfast was a treat as the staff was helpful there and made sure when you left you left . the area is full of restaurants and places to go so there is no shortage of things to do. i cant say enough about this place if you find yourself in the area this is where you should stay.',happy
id29135,' right downtown near restaurants and shopping. bed was amazing',happy
id29136,' location the hotel is very well located with a subway only two blocks away. line - covers the whole area you would like to visit on your trip and at penn station only - blocks away you can find every possible transfer to other directions you would like to go. hotel fashion -- is a brand new hotel and let is hope that the lack of service is due to this fact. we arrived quite early at the hotel and had previously asked for a early check in. upon arrival in the hotel the front desk employees looked at us like we where aliens. after a short discussion they promised to call us...we are still waiting for this call to come through. in order to go up to the room you have to pass your room key in front of a reader. half of the time this didnt work properly and many people have seen several times the same floors going up and down with the elevator. the room itself is ok but on our four day stay they forgot to bring us towels three days. also shampoo and other necessities where not correctly supplied. restaurant the rare restaurant is located on the -- floor of the hotel. we tried it out and overall it is not bad. there is very few choice on the menu though only burgers and steak burgers. ok i have to admit that they are prepared in all kinds of ways but honestly a bit of variation wouldnt hurt. we stayed in a very cold period and the seating in the restaurant was not adapted so each time the front door in the hall of the hotel opened a freezing wind came through the restaurant. service we where very surprised about the lack of good service in the hotel as well as in the restaurant. during our complete stay we got to know the new yorkers as very friendly people except here. any enquiry was too much to answer. we are quit demanding people but when checking out an did you enjoy your stay? would have been appreciated.',not_happy
id29137,' myself my husband and a friend of ours booked a - night stay here but checked out after - (we would have checked out after the first night if i had my way) because none of us could get any sleep. although we were checking in at four in the afternoon (check-in time) we had to wait a bit because none of the vacant rooms were clean yet. really? we had a room on the third floor and it was the smallest hotel room i have ever stayed in. the lock on the room door was broken so i was anxious about leaving the room. our room was by a stairwell so you could hear people going up and down the stairs and talking at all hours of the day and night. the walls are super paper thin and we could hear the phone conversation of a neighboring room. i never figured out what it was either inside the hotel or a next door building but from -- p.m to about - a.m. there was constant extremely loud bass music being played. oh and to top it off every once in a while during all hours of the day and night there was a sound like someone was vacuuming right outside the room door and it would scare the life out of me at - a.m. . my husband said he thinks it is the pipes within the building that they are too small and that is the sound of other people taking showers. the only good thing was the parking lot that was right next door so we could get our bags and get out of this gross hotel.',not_happy
id29138,' while here for a convention with my boyfriend it was very enjoyable. while the spa can be a little of a hike to get there it is well worth it. very pleasurable. the grounds are beautiful and the lazy little floatable river behind the resort is very relaxing. all of the staff were very attentive and helpful. the saloon was under renovation while we were there so i can not tell you about that. all the meals were provided by the convention so i have no reviews of the onsite dinning. i would choose this resort for either convention or vacation. it is really lovely.',happy
id29139,' this hotel is beautiful and elegant and the staff was friendly. if youre interested in the history of the hotel look for cliff for a tour. you may even get to see the suites.',happy
id29140,' i stayed here for four nights during june ---- and had an excellent stay. the hotel is located within walking distance of all the major attractions (only a couple of blocks from the whitehouse). i was travelling alone and i was delighted that there was such a good restaurant on site for both breakfast and dinner. they also have an in house starbucks if you need to pick up a coffee on the go. the staff were always very polite and helpful.',happy
id29141,' i always stay here when in columbus. great location (across the road from easton shopping centre). modern hotel rooms are well equipped. staff are friendly and efficent. breakfast buffet is lovely.',happy
id29142,' the spa facilities are really nice with a large gym and state-of-the-art sauna and steam. the room are well decorated clean and large. definitely plan on staying here again.',happy
id29143,' we are a traveling baseball team and was referred to the bw plus. we had a great stay a good breakfast every morning and the staff was very helpful. with a big group and several kids we had a few challenges and the staff was there to help out at every turn. the surrounding hotels were easily $--.-- more a night.',happy
id29144,' the roosevelt is old but elegant with a large open lobby and a nice bar. the staff was alway very helpful and friendly. it is located close enough to walk to anything you would need which was a plus for us. the room itself was small and had no view but was quite and clean. the bathroom was too small with no where to sit anything but had plenty of hot water and good water pressure. we didnt get maid service while we were there i think we were just over looked we only stayed two nights.',happy
id29145,' even after reading all the positive reviews on trip advisor we were still pleasantly surprised when we got to this hotel. the staff were very friendly and accommodating and the rooms are huge! we stayed in a king room which featured a microwave refrigerator three tables a sofa and many chairs and lamps. (it was larger than our small studio apartment at home!) the room was very clean and also had free wifi. we initially booked for - nights but decided to extend our stay for another - nights. on two of these nights the staff honoured the special rate we booked on hotels.com and on the last night (a saturday) they even gave us a discounted rate despite a large concert in town! location wise it is not the best if you are looking to go to beale st. etc. it is about a -- minute walk there and not a very safe walk at night (we opted to catch taxis but these were sometimes difficult to find in memphis). overall the rodeway inn is great value for money and i would recommend it.',happy
id29146,' we just returned from two nights at the fs in san francisco. we went for our tenth anniversary. this was our first visit to this four seasons but we have stayed in maui and seattle as well. we were not disappointed. the hotel was excellent as always! the staff went out of their way to make us feel welcome. we took a special bottle of wine to dinner we had saved to celebrate our tenth anniversary. the cork was not salvageable for a keepsake(we didnt even ask) but the next morning we received a card under our door with the label from the bottle pressed to it and a nice note from the staff wishing us many more years(-; my husband hadnt told the front desk we were celebrating our anniversary so when they discovered this the first night they sent champagne and strawberries up the next day. they really go out of their way to make every visit extraordinary. we look forward to many more visits to four seasons.',happy
id29147,' stayed in the barlcay from -rd to -th april and enjoyed our stay. good deal through priceline but cant say it made any difference to our experience. room was on --th floor and was spacious and clean - could not fault it. bottom line is that we would go back to the barclay!',happy
id29148,' aaa say it is a - star not - star hotel. i did priceline. good price for the room. very nice lobby with wireless internet. everything is walking distance or local transit is nearby. very convient location. nice room. double bed was no problem. room had pay for internet connection so we made drinks in our room and sat around the lobby for the free internet. great resturants in area. for breakfast ask the concierge for a list of breakfast places. the hotel breakfast was ok but cost $-- for two. just steps away is a place that is excellent for $-- for two.i would stay there again. i forgot a pair of shorts and shirt in the drawer. if this was a real - star they would have contacted me and sent them. but i still recommend the hotel if you can get a good price. parking? find a place that is near. hotel wants $-- a day for valet so add another $- or more. there are pleanty of places around that are in the -- is.',happy
id29149,' we stayed here for freshman move in to the dorms at bu. it was quiet reasonably priced and very convenient to everything. we could walk to bu or take the t which was right outside the hotel.',happy
id29150,' without going into specifics i would honestly say that my family and i have had the most extraordinary travel experience ever. the staff at the w union square went so above and beyond to create a memorable experience for us that i am left speechless. i am a fairly seasoned traveler and have stayed at w hotels before as well as other comparable properties. the property itself is splendid as is the location but again it is the staff from top to bottom here that are really unique. these people work well together appear to enjoy doing so and really want to make a guests visit the most memorable possible. this is an extraordinary group of people in an extraordinary property who are working harder to create extraordinary memories.',happy
id29151,' if i could give this hotel a -.- i would have. there are only a few little flaws in the hotel that deducted a few points. stayed in seattle the first weekend in november and chose the edgewater due to its proximics to most of the major attractions in the city. we were without a car and are walkers so this was a plus. if you are not the hotel offers a free shuttle that runs every hour and will take you anywhere withing two miles. we only took the shuttle once and realized they dont pick you up (not a problem in our case) but...if they do they never mentioned it!! the hotel is older and at first glance may not be up to everyones perfection but it is well kept and does actually sit out over the water. it is next to the cruise line building near the aquarium the wharf and ferry buildings. not to mention pike market and some amazing restaurants. the hotel offers wonderful views from the sitting area which comes complete with fireplace and from the lounge as well. our room was a water front room and the views were wonderful to awake to. our room was of decent size with comfortable bed warm gas fireplace. docking station for and ipod and big bathroom. that bathroom was one of our low points. our photos showed a soaking tub and i requested one when i called to confirm. i did not receive one rather a very nice walk in shower. i was really looking forward to the soaking tub as we were staying there for three nights! another disappointment was the cost of internet. in this day and age i really do expect free internet?! most of our better hotels do offer it! our room was right near the railway so we had a constant rumble. if this is going to bother you ask for a room closer to the main of the building. i dont know how the rooms on the upper levels might fare with the sounds. everyone at the hotel was very pleasant. room service was fast and efficient. the food was very good as well. the one thing i would advise is if you ask for a cab; dont let them tell you to come down and let them call. you will sit for twenty minutes. tell the front door man you will be down for a cab in ten! it is a $-- cab ride to the airport or a $-- town car ride. so if you are a tipper ~ you do the math?! it was clean comfy good food good views...and a walk to everywhere! enjoy. id go back in a heart beat!',happy
id29152,' this hotel is small and intimate. there are over -- restaurants within walking distance including rock n roll mcdonalds across the street. the double decker tours stops right at the mcdonalds. there is also a - floor sports store on the next corner. a great destination for sports lovers. the king size bed was very comfortable and there was a lot of room to spread out in the room. didnt try the on site restaurnat there were too many other choices. overall we loved chicago. we took the subway to the cubs and white sox games. very friendly city with lots to do but not spread out too much. the city and the hotel are on my list of place to go again.',happy
id29153,' ive stayed at the pointe hilton tapatio cliffs before and was always impressed with it. this time less so. first check-in. i was assigned to room ---- but instead of simply giving me a map or explaining how to ge there the girl at the front desk directed me to the concierge (despite no one being in line behind me). this led to some confusion. i told the concierge ---- and showed her the key card brochure with the room number written there. she said ----. i said again ---- and again she said ----. ok i thought there is no room ---- maybe im in room ----. the concierge pointed it out on the map i walked through the rain to the car drove to the parking walked through the rain with my luggage to ---- and tried the key. nope. so i walked around a little looking for ----. no room by that number. so i headed back to the lobby a lot wetter. apparently ---- is actually up on the hill behind the resort. so i headed back out drove up the hill and found the room this time. guidance for the hotel: there is no reason the front desk cant point people to their rooms. also how about numbering rooms in a way that makes sense? i tried to make a spa appointment for that afternoon. the website says that they close at -. nope i was told they actually close at - during the winter. not cool. the website (as of -----) is still incorrect. at other hiltons as a hhonors member the internet charges have been waived. not at tapatio cliffs. $--.---day. so i connected via blackberry modem instead. so annoying when hotels charge for internet. the room was nice with a comfy bed. no complaints there. had a great meal at the restaurant - highly recommended. overall a nice place although like most of phoenix there is not much to do there when it is raining. however the internet charges and service issues were enough that i likely wont stay there again.',not_happy
id29154,' stayed for business for a night recently found little annoyances that cumulatively annoyed the heck out of me. first - the good - nice newer hotel safe in that the elevators cant be operated without a room card small but efficient rooms. nice view of the ---- memorial. efficient staff. wifi was fine not great. annoyances. start with trying to get to the place. i drove into the city needed parking was assured they had valet parking. multiple street closures in the area and a one way street in front of the hotel prevent a driver from getting to the front of the hotel. i drove around and around the area a few times (during brutal rush hour traffic). so youre on your own for parking. (that was hassle in itself getting my car the next day took about -- minutes but that is new york where suddenly no one speaks english when it comes time to do do anything but take money.) elevators are a pain - i appreciate the safety of requiring a room card to access the floors but for whatever reason the interface doesnt work well - insert card wait for green light hit floor number. somewhere along the way there is a glitch between the green light and hitting a floor number. because i rode up and down the elevator every time i tried to used them. television - changing channels is brutally slow like -- seconds to go from one channel to the next. seriously? yes it is nyc and i should be out and about and not watching tv but i was there for business not pleasure and just needed a good night is sleep before work the next day. public spaces - small lounge on the ground floor where snacks and drinks are is constantly packed with guests. maneuvering around to get a coffee is a hassle. never mind finding someplace to sit guests are camped out there. wouldnt stay here again it is just too annoying.',not_happy
id29155,' always stay here when i want to overnight in town. the rooms are nice roomy and clean. the people are friendly. the rates are reasonable. at it is right in the heart of center city.',happy
id29156,' every staff person we interacted with was very friendly and helpful. they always asked if everything was ok and if we were enjoying our stay. we had an ocean view room and i would highly recommend it. the patio is large and has - chairs and a table. a great place to have a cocktail read or people watch. my internet reservation included a complimentary glass of wine free wierless internet free use of bikes and half price breakfast buffet. we chose to walk to a local restaurant for breakfast instead. the consigiere was very helpful in recommending restaurants for dinner and made the reservations for us. you will pay $-- for parking and if you dont get the deal that includes free internet it will cost $--. the beds are comfy and sit up high in a large impressive wood frame with a wood headboard. they do provide a wooden step if you need help reaching the bed. located within walking distance to shops and restaurants and steps from the beach.',happy
id29157,' stayed for - nights in room ----(king city view). check-in was a breeze. the room was very well appointed not huge but spacious enough. upon entering there was champagne chocolates and stawberries provided(we were celebrating an early birthday and wedding anniversary as we both own a restaurant hard to get away) just perfect. the view was spectacular you could see the empire state building. the hotel is midtown and very central about -- blocks to the meat packing district and the grenwich village -- mins walk and about - blocks to times square ----- mins walk) the area is fairly busy (there was a street carnival-fair the day we arrived) but a little scruffy outside(as we found so is most of nyc). we walked almost everywhere. the beds are really comfortable and the bathrooms all marble with glass shower etro toilettries and fluffuy bathrobes and towels comlete the picture. the service at this hotel is exemplary and very friendly and helpful in giving directions arranging transportation and making restaurant reservations. the coffee and tea in the lobby each morning is gracious and the wine on the terrace everyday from ---pm is genius. i would recommend this hotel to anyone. it is smart and has a clubby vibe. they also had a float in the nyc gay pride parade which we saw..terrific. will return as soon s we can get away again.',happy
id29158,' long queue to check in. arrogant receptionists and bell boys. small congested room. good breakfast but very bad service. the place is overcrowded with people everywhere but has no efficient management to control the crowd. have to pay even for keeping your luggage after chek out. the only good thing is location. right at the time square.',not_happy
id29159,' we stayed here for a week. i picked it because i liked the location - i thought it was near to all the attractions and -th street which i thought had a lot of pubs and restuarants. there is also a starbucks on the corner. the staff member who checked us in was a delight - robbie. very friendly and helpful. the room was really nice + a big - i like a separate seating area. the bed was big and comfy. it also has a nice little kitchen area. and it has a safety box. now the breakfast! this is the best breakfast ive ever had included! we dont normally bother with an included breakfast but this one shouldnt be missed! there is the buffet area - more choice that ive ever had before - scrambled eggs sausges etc - some days waffles other days pancakes. but there is also separate area where you can order a specially cooked omlette - worth waiting on! free bar at nite - i would aoid this area at all cost!!! i looked in on my -nd day just to see what they were offering as it was so busy people were sitting in the lobby - it is a separate room that only opens up for the - hrs......i cant believe how greedy people are - some were sitting with -+ glasses of wine each - and pint upon pints of flat dish water looking lager ...on .tap lager only .....they also offer nibbles - people couldnt get enough on their plates........it looked like this is where they take their kids for dinner!! go to the bar in the restaurant - they also do a hr - it is only $--$- for a decent bottle of beer! i didnt eat in the restaurant at nite - but the food looked good parking - valet available. there is also a car park just across the road - about $-- i would def recommend this hotel - great location great breakfast and great staff',happy
id29160,' my best travels are where there is some character and charm but it is not over the top pretentious and expensive. this is a very nice boutique hotel with great staff from the doorman to the housekeeping . it may be a bit worn in places per other reviewers but i did not notice that and not everything has to be perfectly updated to feel clean and comfortable from my standard. i find washington dc to be a daunting concrete city and while interesting and exciting i like coming back to a place that is personal and welcoming . it has no chain hotel feel and even with the better chains sometimes that just feels like same old same old . i would return .',happy
id29161,' weve stayed here many times over the past - years and have always had a great experience but this trip showed the hotel is losing it is high rating. their attention to detail (lack of maintenance) is showing. carpets dirty a disgusting strong perfume stench used by housekeeping to try and cover odors in the hallways. smoking allowed in a non-smoking hotel. many little details are being over looked. the location and view are still the best for hotels in this area but the room and maintenance are average at best. we will try other hotels over this one in the future - at ---.-- a night i was very disappointed!',not_happy
id29162,' my stay at this hyatt was a nightmare. i stayed there this past week. i got in relatively late from a night of work checked in and entered my room. i always look at the bathroom first and i was completely disturbed to find that my toilet contained debris and my shower was visibily dirty. i called the front desk and they told me theyd have someone clean it up. there was no apology. i stepped out to grab something to eat. when i returned it appeared that there were some cursory cleaning but there was still debris in the toilet. i was tired so i went to my bed and turned on the television. the television was extremely blurry. i was like--for real? this room is costing a fortune and all i got was a dirty bathroom and blurry television. i call the front desk again and they tell me theyll send an engineer. i wait for almost an hour and the engineer arrives. the engineer told me that that is the way the television is. again no apology. so the next day my assistant calls the hyatt and tells them of my miserable experience. they send up some fruit and a bottle of wine as an amenity and leave a nice phone message. i go to bed. when i get up after my second night i was planning to eat some of the fruit for breakfast. when i picked up the plum the plum was spoiled so the juice from the plum ran into their other fruit thus making the other fruit inedible. so in short this place is a disaster and i wouldnt recommend it to anyone. i spent my third night at the setai which was both cheaper and way more lovely.',not_happy
id29163,' this is a quite nice hotel with one major flaw. all of the windows are sealed shut and the hvac system does not include a fan only option. so if you want oxygen in the air in your room you must either heat or cool the room. given the mild climate in san francisco the temperature in the room is generally fine but if you want to breathe you must make it warmer or cooler. pretty terrible design. i stay in the city every week and will stay elsewhere in the future. there are plenty of other hotels in the area that have fresh air in the rooms.',not_happy
id29164,' new york city – hotel review – park savoy hotel located downtown new york city. one block from central park for the average price of hotels in this city this was a bargain. good hotel if all you need is a clean room and good location. quality of room was good large size and clean. no balconey or view. only view out the window was into a small apartment to see some guy cooking lunch everyday. no lobby really was just non-existent was just a small hallway with a desk built into the wall. very old building but at same time well kept and maintained. no special amenities offered at hotel other then a small continental breakfast. basic accommodations – good. overall would stay here again. would recommend it for others looking for a good located hotel while saving money.',happy
id29165,' stayed here for a conference nearby. the location was great with easy access to many of the dallas spots. the hotel was nice. the small bar lobby was amazingly happening for such a small little place so much that it almost seemed funny and out of place for the hotel. overall great stay. hotel was not loud despite the busy lobby atmosphere. stayed over weekend before halloween and the nearby areas were a lot of fun to check out.',happy
id29166,' when you arrive at this hotel and park on the side or rear of the building ($---night) you find yourself on the -nd floor. two elevators go serve floors --- only and one secret elevator (not on the diagram at the front desk) serves ---. my room was on - and it was quite an adventure finding it. and the lobby and breakfast-dinner area is a standalone building. i know it never rains in southern california but when it does be prepared to get wet just going to breakfast or the front desk. at least they could have an awning to keep you dry. breakfast was ok as were the afternoon snacks although i have seen a lot better at other marriott properties. but with a friendly staff and convenient location this place is ok especially for families.',happy
id29167,' caution! there is no place to park or unload your car when you check in to this small hotel. the bw envy hotel should be a boutique hotel as it is the former junker hotel. the junker hotel was built in ---- after the original structure was destroyed in the the great baltimore fire of ---- which raged for - days and eventually consumed ---- buildings over --- acres in central downtown baltimore. la tran a former south vietnamese soldier and his family hotel organization claims to have invested $- million into this ---room hotel. unfortunately this is not a boutique hotel but instead a very creepy and scary hotel. after parking in the closest pay parking garage -- a subterranean structure across the street from the sheraton hotel -- you will have to walk about a block to the hotel. beware! i especially do not recommend this at night as the neighborhood is in transition. and do not look down the alley next to the burger king which is next to the hotel or you will see rats scurrying about in the piles of garbage! the hotel lobby gives a bad first impression and the sour but functional front desk clerk complimented the mood. indeed the renovation work on the hotel shows very poor workmanship. our -th floor -dbl bed room was small with mushy mattresses a ripped sheet creepy decor two oddly placed windows with nothing to look out at although fortunately everything in the room worked. however the air conditioning is very noisy. on leaving i looked up at the hotel is beautiful exterior facade and i think i saw that the telamon columns had tears in their eyes!',not_happy
id29168,' this is a decent property with value for money. nicely located on freeway and just across the mall. however i found the laundry service was poor. i had to send the cloths back couple of times to get rid of the stains. choice of food in the restaurent is very limited. as a vegitarian from india i had tough time selecting food from the menu. though i am not choosy for food there was literally no choice except going for a pizza every time in my -- days stay.',not_happy
id29169,' this hotel is in a perfect location to downtown chicago - couldnt ask for better! the public transportation-train system is excellent and the hotel is a short ---- minute walk to many of the lines. i took the train from ohare and it was super easy ! my room was a basic club quarters room - standard amenities. the staff was very friendly and helpful. i would most definately stay there again on my next trip to chicago -',happy
id29170,' i booked this suite for my sweet -- and it was amazing! the website doesnt really have any pictures of the room so we went and looked at it and it is super cool! [ill try to attach some pictures] the two bathrooms were so nice being that we were all girls and took a long time to get ready. it only has one king bed but there are high benches along basically half of the room that fit - of my guests and there is a couch too. the bed was super comfy and the view from our room was amazing! its kind of expensive but it is amazing. :)',happy
id29171,' this so-called hostel ruined the end of our - month round the world trip. we booked beforehand on the net using our visa when we got there at --.--pm at night the unhelpful guy before giving us our keys said that we had to pay first for the nights acc. we said but the site has all our details and we assumed probably had already taken the money. he said dont trust any of the websites as they take you money and run i said well how do you have our booking then. he proceeded to explain that this company we booked through were bankupt and that there was nothing they could do....so being exhausted we regretably paid up and stayed the night - i knew he was having us on -he was obviously in the scam as well - what else are two young australian tourists going to do at --.pm but stay in the crap place and be ripped off. i insisted with him the next day that we wanted a refund - he became extremely angry and gave us a number to try and contact the company - no luck - we left that day......... this place stinks - and i mean stinks the toilets dont flush and nothing is clean it is filthy and i have stayed in cheap backpackers around the world- asia - india egypt but this place is like a gutter it is disgusting i could not sleep because of the stench and also casue we got scammed. do not stay at this hole you will regret it. unfortunately we were only in new york for - nights and i have to say the experience for me ruined it......my husband wants to return and book through a travel agent at home next time- im not so keen - new york - im sorry to say is an ugly ugly concrete hellhole - and i know i would think entirely differently if it wasnt for the west side inn',not_happy
id29172,' it was a little further from magic mountain than advertised but everything else made it worth the money. even the breakfast was good.',happy
id29173,' we were so pleasantly surprised when we opened the door to our room at the courtyard marriott capitol hill navy yard...the room was spacious and clean and not at all sad -looking like you oftentimes see in the second level of famous hotel chains... plus great products in the bathroom - paul mitchell no less... great indoor swimming pool where we spend a good part of the morning with our grand neice',happy
id29174,' i had a great experience at this hotel during a recent business trip. the room was clean and the bed very comfortable. continental breakfast and modest exercise facilities were a plus. internet access was fast and easily accessible. price was reasonable and my overall impression was that i got more than i paid for.',happy
id29175,' the hotel was a little worn. the room we had was a junior suite it could have needed a little tlc the wall paper was starting to show its age. but the room was large and well laid out. the view was of the mountains in la. the room price was reasonable. the pool was private and well maintained. the work out room was rather small for the size of the hotel. the food service for breakfast was slow but the restaurant had a nice feel to it. the vallet was very attentive and they have a nice touch. they had a free shuttle to anywhere you wanted to go to within a - mile radias of the hotel. the shuttle was a black mercedes with a chauffer. now that was fun. you just need to call when you where ready to be picked up for a return back to the hotel. the hotel was close to the --- freeway. close to beverly hills where the shuttle would take you. all in all the experience was very pleasant in the lobby each night a live band played music to entertain everyone. i would return again if i had a reason to be in town. the staff was very friendly and helpfull. and is close to ucla university. about - blocks to a shopping center with a lot of stores with many restaurants to choose from and a movie theater.',happy
id29176,' me and a group of friends stayed almost a week for a convention in san diego. there were always clean towels everyone was always helpful and they always had a good breakfast. the part i appreciate most was the last day we had to check out but we still had business at the acs convention center so they held our bags until we had to come back and be picked up by the shuttle.',happy
id29177,' on a recent visit to los angeles for several stanley cup final games my husband and i booked an executive suite at the century city regency plaza hyatt. we had booked the same type of room from a previous visit which worked out well. this time though upon arrival i was informed that as a platinum member of hyatts passport club i was upgraded to their penthouse. wow. impressive right? wrong. dead wrong. the penthouse was a dilapitated two room affair with the following: a black corner couch. a dresser with a t.v. a desk. a bed. a bar-safe bureau. a chair. closet doors were misfit and creaky. the door knob-to-wood circular protectors were embarrasingly loose on the doors and the carpet and walls were stained. this room was so depressing and vacant of all charm that i couldnt help but remark to hubby that there are third-world gulags prisons furnished better than this penthouse. i do not understand how the hyatt could charge more than ---.-- a night for a room no better than a hollywood blvd. vagabond hotel. upon check-in the desk clerk asked if i wanted a newspaper delivered each morning to the room and i asked; which paper? . the answer? the wall street journal...a paper i find as offensive as the rest of the murdoch empire - but that is just my cranky preference. so. i asked for the la times and the clerk said in typical mod-speak: no problem. of course every morning for three mornings i received the wall street journal. every morning i returned the paper to the front desk and asked for the la times to be delivered for the next day. it was a problem. i gave up on it the last morning. i returned to la a week later to watch the final hockey game of the season at staples center and i booked us at the ritz-carlton across the street. i was upgraded to a penthouse (naturally...) and guess what? the ritz-carlton understands what the word penthouse means. i have never been treated better at a hotel. i am in the process of writing up that review. now i have had excellent rooms at other hyatts (the park regency in chicago the embarcadero hyatt in san francisco the hyatt in ft. lauderdale). as for the century city plaza hyatt? the view was great. but i wont be back until they fire the hotel manager and refurbish the place...especially the penthouses. for goodness sakes this is century city and it is the plaza hotel. to quote betty davis: what a dump!',not_happy
id29178,' this is the second time i stayed here with my husband and again it was just what we needed. i attend a banquet every october at the national arts club with is only a couple of blocks from this hotel. if you keep driving around the block you can find a space which is free as long as you arent there for street sweeping which is posted everywhere. tip: take your shower early the pressure ran out before my husband took his! shared bathrooms are very clean and usually no waiting. if you dont need internet in the room it only works in the lobby and you have to sit on the floor or the front steps then this is just a nice quiet clean place to sleep during your trip to the city.',happy
id29179,' we stayed at the hotel for - nights in july. loved the atmosphere of the hotel. the themed floors are a fun touch. the location is great and is within walking distance of the free shuttle on --th street. the staff was friendly as well. they also gave us free warm cookies upon check-in. all great things for a hotel. cant complain about any of those things. there were a few issues we had though. we booked the hotel for - people through expedia with free breakfast included. i emailed the manager before we stayed there to make sure the breakfast was for - people and she assured me that it was. but once we checked into the hotel they told us the free breakfast was only for - people. this doesnt make sense considering we paid for - people. as for the room it didnt look like it had been vacuumed the bathroom fan didnt work and there was no towel bar which was a little inconvenient. however the beds were comfortable. also a few people mentioned the noise level at the hotel. i agree that it was somewhat noisy. you can hear everything that happens in the hallways - when someone leaves or comes into their hotel room anybody talking in the hallway etc... we didnt notice noise coming through the walls as much as the door area. all in all it wasnt a bad place to stay for the location but there are a couple things that could have been improved most of which were minor sans the breakfast issue. wed stay there again though.',not_happy
id29180,' my stay here was almost - year ago so do keep in mind that the information is a bit dated. i chose the hotel as it was rated #- on ta. family was going on an alaska cruise leaving seattle and we were there - nights before the cruise. the hotel is in downtown seattle pretty well located. keep in mind parking costs extra. around -- bucks a night and that was last year. the hotel wifi was free. the hotel is very modern and has pretty good technology. the room was very modern. the phone and tv in the room were really high tech. staff was very nice. the gym is good; they also have a spa. but no pool and my - year old was disappointed. we were returning back on the cruise to seattle after a week and the hotel stored our luggage. we paid around $---+ per night. there maybe other options in seattle but expect to pay something similar as hotel rooms are expensive in seattle downtown area.',happy
id29181,' the belevedere is the best choice for a moderate price. art deco ambience lovely rooms and good service. while it is in the theater district it is on a quiet tree-lined street (--th) between -th & -th aves. the little fire-station is rather dear to us - they lost so many on sept. --th and i only heard them go out once in the three times i have stayed there.',happy
id29182,' if i was not there on business i would not waste my money. although room service was fantastic and the restaurant adjacent sallys was very good.',not_happy
id29183,' i stayed at the hotel angeleno this week and had a great experience. the front desk staff particularly edith was above and beyond in service and graciousness. the rooms were amazingly comfortable and restaurant was fantastic. all around a stellar hotel and i will recommend the hotel angeleno in the future. mark goldfarb',happy
id29184,' i can tell you just this words do not book a room at this dirty and horrible hotel i have paid - nights for this hotel to expedia but i didnt stayed and couldnt get back my money. room are so dirty and whole hotel smells cigarette.when i went to room i feel myself in horror movie.do not look the pictures on hotel website.the photos was taken -- years ago.nothing is same at hotel currently. please friends do not waste your money !!',not_happy
id29185,' i was pleasantly surprised by my stay at this westin. they provide amenities and service that business travelers need: quick polite service free internet ---- exercise room ample parking quiet rooms. the hotel was really crowded when i arrived--it looked like a wedding reception was being held there but the front desk clerk attended to me right away. there was not a long wait for the elevators even though the hotel is large and crowded. decore is a little sterile but clean. my room was large comfortable and quiet. it had modern amenities including a flat screen tv cordless phone coffee maker comfortable bed and nice bathroom. the room was clean. the exercise room was well-equipped and clean too. there is a parking garage but parking is free for members of their frequent traveler program. the price was very reasonable for this hotel and i would stay here again.',happy
id29186,' good check in experience. platimum membership probably helped. room on --th floor with excellent views of the city although disappointed not to be on the golden gate side compact room big bed bathroom ok bit tired and dated small good shower. noisy air con. staff all very friendly. welcome drink sent to room from manager only - though when there were - of us! he also left a message on the phone saying how pleased he was we were staying there! location was at the end of the california cable car line so we were able to get about the city very easily. we bought the muni passes to make it a great economical way of getting around. $- a go on the cable car is a lot but when you buy a weeks pass for $-- then its very worthwhile even if only there for - and a half days as we were. we also used the passes on the buses (- times) and on the underground. (once) free wi fi access also which was handy and worked well. all in all a good choice maybe on reflectio we would have prefered to stay in fisherman is wharf area as we went there more often.',not_happy
id29187,' we were in town for a long weekend two nights it was fine the area was convenient and safe a nice little breakfast and lunch place (the egg and i) right on the corner on your way out of the complex. the suite was large and quiet clean but a little dated the staff was very nice and helpful. they were very accomadating to all our needs! extra towels bed linens for the sofa bed directions around town etc. it suited all our needs for the weekend.',not_happy
id29188,' considering we were staying for - nights we were disappointed in the location of our room (overlooking the roof and the front street where the cabs line up). we had asked for a handicapped room but found it not very wheelchair friendly. the shelf in the bathroom was too high to be of any use to my friend so she had to leave her things on the desk which was really inconvenient. they could have used another friendlier shelf as there was room in the bathroom for it. we also had trouble with the door jams in and out of every room. the wheelchair had trouble climbing over them. the gardens were beyond beautiful. we wish we could have spent more time enjoying them and the pool. the metro was handy. restaurant in the hotel was expensive so we ate at the restaurants within a block of the hotel. overall we would stay again but make sure we were more vocal about the things that were not to our liking.',happy
id29189,' we went to nyc for a long weekend to see the sites and catch a play on broadway. the belvedere is a great boutique hotel very close within walking distance to times square broadway rockefeller center and the city night life. the staff was very helpful and plasent. we will definitely stay there again on our next trip to nyc.',happy
id29190,' a great hotel very helpful and friendly staff especially tim the concierge. he was spot on with his recommendations for dinner and activities. good location very clean and the breakfast was good and the cookies in the evening totally made it for us! the evening wine was very crowded and we had a bit of trouble grabbing a table but it was free so what do you expect! overall i would highly recommend this hotel.',happy
id29191,' this was one of the best hotels we have stayed. the staff was very helpful and courtious. the room was spacous and clean. the room had a sink refrigerator microwave with dishes and silverware for two people. our view was nothing special but then in downtown san francisco there is no view to speak of. we stayed may - and - and cannot say enough good about this hotel. the concierge helped us get tickets for alcatraz at the last moment. finally this is a great location and i wouild recommend this hotel to anyone.',happy
id29192,' we spent - nights at the casablanca hotel in the middle of may. for us as first time visitors to new york it was an excellent choice. it was close to everything - times square theaters restaurants subway - and yet just far enough off the beaten path to be an escape from the hustle and bustle of new york. we stayed in room --- a room just big enough to comfortably accommodate a queen sized bed a small table and two chairs. it did have a very large closet large enough to store our - suitcases and lots of room to hang our clothes. bath robes were provided for our use as well as an ironing board and iron. the view from our small window was a brick wall - disappointing at first but probably a good thing as a street view may have meant more noise and our room was very quiet. the bed was made up with nice linens and was very comfortable ( - or maybe we just slept so well because our days were so full and we were so tired at the end of them.) the carpet looked a bit old and tired but everything about the bedroom and the bathroom was spotlessly clean. we would have liked to have a mini bar in the room but there wasnt one. there probably wasnt really room for one. there was a small safe in the closet.the air conditioner was noisy and acting up a bit so we called the front desk shortly after our arrival. they sent somebody up to look at it right away. while it wasnt perfect after that it was somewhat better and we did appreciate their promptness. this was typical of the service we received throughout our stay. all of the staff was pleasant accommodating eager to help in any way. the staff is certainly the greatest strength of this hotel. whether it was the doorman people at the front desk or the young women who serve breakfast and the wine and cheese they couldnt have been more welcoming or more efficient. this actually began before our arrival. we asked if they would arrange for a car to pick us up at newark airport which they did. (it cost $---.-- including toll charges and tip. be prepared to pay in cash if you choose to do this. if we were to do it again we would just take a taxi.) we also really enjoyed rick is lounge. it is a charming room - comfortable and relaxing. it is not a very large room so you might end up sharing your breakfast table with other guests - a nice way to meet people. we enjoyed breakfast there each morning - hard boiled eggs cereal a good variety of pastries fruit salad whole fruit bagels which they will toast for you cream cheese very good cappuccino and more. it wasnt a huge variety of food but it was certainly enough and everything was fresh and tasty. after a day of exploring the city it was nice to be able to come back to the hotel to change and have a glass of wine before going back out to a show or dinner. the wine and cheese included several different kinds of cheese crackers bread olives fruit vegetables and dip along with sparkling red or white wine. on friday night there was a pianist - very nice. we could likely have found another suitable hotel in that area that cost less but we were very satisfied with our choice. this hotel hardly needs another recommendation on tripadvisor but we were pleased to the point of wanting to add our recommendation to the long list.',happy
id29193,' i would definately recommend the paramount hotel in new york city to any tourist that wants to spend their time seeing the city. this old building has been recently remodeled. i dont think it was a total overhaul but i didnt expect a presidential suite for the rates we paid. the basic rooms are small and provide the essentials. hdtv ipod dock-alarm clock ironing board-iron hot-air hair dryer and a safe for valuables are the high points of the room we stayed in. though i didnt utilize the following services they also offer a fitness center business center bar-nightclub etc. i find it difficult to complain about the size of the room because we didnt spend much time inside. we were there to see nyc. one of the great benefits(for tourists) of the paramount hotel in new york is how close it is to times square. it is literally only a few hundred feet from the center of the bowtie . times square is surrounded by many other great districts most of them are only a block or two apart so it is a great place for tourists on foot. in the opposite direction of times square and about the same distance is the center terminal for the gray line hop-on-hop-off double-decker tour-busses. these are another great asset to the tourist as they will move you either uptown or downtown and allow you to see the whole city comfortably. the real beauty of the paramount is the staff especially brian the doorman.(new york is friendly doorman) while he was busy hailing cabs loading luggage etc i briefly asked him about our ride to the airport. he clearly and effectively answered my question. the next day without being prompted he remebered me and which service i was using and reminded me of that services policies and also kept me updated as we waited! though he was very busy he was still very personable. i dont have a particularly memorable face so the fact that he recalled all of the info from our initial conversation tells me he is a man who takes his job seriously and performs it very well. we had one small issue with the tv in our room and it was remedied immediately. all of the staff we encountered were great. everyone seemed and greeted us warmly. while our stay was short the location of the paramount hotel and the service provided by it is staff made for a very wonderful first impression of new york city.',happy
id29194,' i`ve stayed at bowery hanbee for a few days and absolutely loved it. hotel is crystal clean quiet despite neighbourhood and customer friendly. rooms are really big. they come with flat tv nice bathroom and one of the most comfortable beds i`ve slept. being located in chinatown makes a perfect start for a walking trip to brooklyn bridge or village. very close to canal street if you`re looking for rolexxes. goind out of the hotel you can go grab a italian meal on mott street or mulberry or chinese food in nearby restaurants. since walking is my favourite way of seeing new york this was the perfect place to start every day tours. planning to stay there in my future vistits.',happy
id29195,' we recently stayed - nights at the doubletree guest suites times square and had avery enjoyable visit. for the price these were the largest rooms i have ever had in many trips to nyc. the location is convenient for the theater and subway but a bit out of the way for good restaurants.',happy
id29196,' my husband daughter and i stayed at the tremont for almost a month in august ----. i had a major surgery and it was our home base during my surgery and recovery. the rooms are comfortable and clean...beds are very very comfortable which was so important for me. it is directly accross the street from mercy medical center and close to the inner harbor. a very clean and safe part of baltimore. many restaurants close by. the hotel has a store which serves sandwiches and a few grocery items. the ballroom is absolutely beautiful for special events. there is a small exercize facility and pool. the room had a small kitchenette with fridge microwave and sink which helped my husband during our extended stay. they were very accommodating when we needed a lift to the inner harbor or a restaurant since we did not have a car and we didnt even need it. their driver picked us up from the airport and returned us and was friendly and courteous. i highly recommend this hotel for your stay in baltimore.',happy
id29197,' a very lovely hotel in new york city. very convenient to theaters and shopping. staff is always pleasant. the only caveat ask for a room overlooking the street there are some rooms that overlook a dumpy courtyard. parking is expensive and there is an indoor parking lot east of the hotel (two doors down) that is much less.',happy
id29198,' i love the amalfi..i have been staying there for business and personal for a little over - years. i have the option to stay at a number of hotels but i always find myself at the almalfi! the value is unbelievable...great location breakfast right on the floor in the morning drinks at nightwifi.. love it!!! the staff really cares about your stay! last year i checked in and i came down with a cold on the drive in before i knew it the staff sent up hot tea to help me feel better! this hotel is wonderful!',happy
id29199,' traveled from florida (- couples) for new years eve. it was the perfect location for us to be in the heart of the city. our room was ready prior to check-in. the room was clean for our stay. this hotel worked for us and we would recommend it for anyone that wants to enjoy the city and have somewhere to stay.',not_happy
id29200,' ive stayed here before for business and loved it. it is the typical embassy suites. once youve seen one youve seen them all. it has a great location... other than that it failed. the front desk was cold and rude upon arrival. it was as though it was a hassle for the gal to be working. then they put us in the wrong room. we went down and got it switched out. (after a complaint on that to e.s. they did take care of us but that doesnt excuse the rest of the weekend.) everyday we had to ask for more towels and washcloths because there were - of us in the room not two. (even the spares from the night before they would end up taking.) they would take the blankets and never leave any coffee cups...even though there are tea bags coffee and a coffee maker. the elevators worked half the time. the hotel seemed to be close to full capacity by the weekend. it could take as long as - minutes to get an elevator. there were no vending machines on the --th floor but the sign still said there was. the machines on -- and -- were broken. so after -- minutes of attempting to purchase a bottle of water... i finally found one on the -th floor. the breakfast had was mediocre at best. at the other embassy suites there is more made to order food than just omelets not here. the pancakes by sat. were so hard on the edges i couldnt even cut through them... and my - year old wouldnt even have anything to do with them. the donuts looked like they were about a week old. and the variety of any of the food never changed... - days in a row of that is a little too much. the guests by weekend were rude as well. allowing children to run the hallways and scream at --:-- at night is uncalled for when traveling on business. not to mention the sirens every - minutes on the streets below were horrible. if they just provided a sound machine would have been wonderful. finally the stench in the rooms from the humidity was awful! by the end of the trip we couldnt get out fast enough. even my - year old daughter kept complaining of the sour smell in the room. it was disgusting. and to top off the exit we needed a larger taxi as we had been there - days and were - people. the cab driver that was there flipped out. got out of his car and started a shouting fest! as if wed even feel comfortable driving with an irate taxi driver at that point. all in all the rooms were ok and the service was pathetic! we wont be staying at that particular embassy suites again. side note not related to e.s.... pj clarke is was great as usual!',not_happy
id29201,' overall good experience on well located boutique hotel with suite accommodation very suitable for couples or small family of - like us. pros- great location subway close -- minute walk to lincoln centre times square rockefeller centre fifth ave shops. very close to dry-cleaning restaurants nail bars etc. decor is boutique old fashioned very clean. free breakfast and wifi included. we had a one bedroom suite. very comfortable queen beds small dark sitting room with comfortable sofa sleeper nice bathroom and excellent spa bath. noise not w problem away from --th street. elevators work fine apparently were being fixed for - months hence others comments. cons- no outlook dark rooms - queens in main bedroom so a bit tight for space . closet room sufficient. the breakfast is adequate certainly saves money and time but staff so rude that they all should be sacked. this restaurant is not the blakely but allied to it and they should change as it reflects badly on them. similarly room service food is limited and closes early. we found the lovely library entrance to be sadly lacking in warmth from staff for most of our - day stay although the last - days we were suddenly noticed and assisted in a helpful way. the staff multitask and as there is no dedicated concierge or door opener or person to get taxi if the is is important maybe this is not the hotel for you. overall- excellent value for money. perhaps make contact with andreas or staff downstairs early on to be recognized and- or have concierge advice. no need for lower room- elevators are fine and there may be a little more light in room.',happy
id29202,' i have never expereinced a more pathetic disgusting hotel in my life. i have traveled both internationally and nationally and cant believe that this hotel hasnt been shut down by the local health department for insect infestation. this review is only addressing the cleanliness factor not the customer service or the state of the furniture in the rooms (we had two rooms). so wrong in so many ways. do not stay at this roach motel. the location is excellent and the price was reasonable but i thought that the reviews mentioning the filth couldnt be true. i cant beleive that the days inn chain would allow such a disgrace of a hotel to be linked to their name. i understand the days inn is about a two star location but this is beyond substandard.',not_happy
id29203,' we had to visit the mayo clinic so we were very tired when we checked in. the manager was extremely helpful and accomodating which made for a better day. the rooms are in the process of being renovated and as gold points elite members we are accustomed to the newer renovated rooms. but it is extremely clean the beds are comfortable and the breakfast buffets are better than most. and of course they always have the fresh-baked cookies !.',happy
id29204,' stayed here on the weekend and called ahead about the parking rate; was told --.-- per night. i asked if there was any choice on other parking and was basically told no. after two nights of familiarizing ourselves with the area we found plent of other garages that charge way less. also the hotel added tax on which basically made it $--.-- per night. park elsewhere and save --.-- nightly rate. dissatisfied with their information about parking and breakfast was very low quality. not likely to stay here again.',not_happy
id29205,' i had book this hotel for the night before our wedding for my girls and i to stay and get ready in and for my husband and i to stay in the night of our wedding. to start out with the positive its a great view and the room is very spacious. now beyond the original time i came in for the booking when the lady who helped me was the nicest ever i had encountered nothing but helpless rude and incapable staff. when i stopped by the afternoon before just to show my photographer around the area i was greeted with a comment that they have plenty of other brides who stay there (as if i was under the idea that i am the only one in the universe to ever get married and want to stay in a hotel and may have a few questions). we checked in on friday right before we set up the reception space for the following day and again were greeted with rudeness and condescending remarks. we did not come back to the room until way late after the rehearsal the dinner and some time with family and friends. that evening one of the girls took a shower since we had to be at the salon at - am with hair washed and two of us took showers the next morning. overlooking the peeling wallpaper in the shower and the leaky shower curtain i was surprised to find out that there were a grand total of - towels in the whole room that sleeps up to - people. we called the front desk at -am to see if we could get another towel and were told no and that the housekeeping would not be in for another hour or so. two of us had to use the same towel luckily we love each other enough that it wasnt too awkward. upon return to the hotel after the salon we had to find a spot for the photographer to take a few snaps of the dress and we got greeted with a rude comment to not hang the dress where we were trying to. not a big deal except for the rudeness and the tone with which we were addressed. the next morning my husband and i woke up and realized that we only had -- minutes until the --am checkout when we called to ask for a slight extension or a late check out we were flat out told no no explanations. in all honesty we had a perfect wedding weekend. our ceremony-reception at the rattlesnake club could not have been any better! it exceeded my expectations my only regret was choosing to stay at the robert is riverwalk hotel. if i could do it again i would have stayed at greektown casino hotel where we put up our guests their experience there was nothing but pleasant which is the opposite of what i could say for a higher price!!!! finally the first time there i spoke with a super helpful lady who said that if our wedding party and guest were interested in a bar after the reception they would keep their bar open. so i called a week prior spoke to the manager who said that it was arranged. i spread the word to all of the guests. when they walked down there at midnight they were told by the bartenders that they were closed. sweet way to lose business and a lot of money. greektown should thank you roberts riverwalk for your business! disappointing! enough said.',not_happy
id29206,' hotel front desk has many incompetent personnel especially late sunday nights. this hotel has missed crediting my frequent traveler points (spg - starwood preferred guest program) multiple times. therefore watch it carefully or youll be cheated. the spg agents are terrible with handling the missing stay request - they will expect you to keep proving to them over and over again that theyve made a mistake instead of sorting the problem out with the hotel that is creating the problem in the first place.',not_happy
id29207,' wonderful budget hotel in nyc - even if it wasnt so cheap - it would still be a great place to stay - converted old brownstone on a heritage leafy residential street in chelsea - americana new england style rooms were just charming as were the staff and the general area - at -- euros a night this is a real steal - make sure to ask for a double room.',happy
id29208,' it really isnt that bad remember. that you are paying for what you get the location is perfect.the hotel is in a prime location -mins walk from anything of interest and -secs from penn station to take you anywhere further for the price you pay for this hotel you cant ask for any better i come to new york every year and always try and stay in this hotel the years i have been unable to stay in this hotel i have been extremely dissapointed if you think this is bad go and stay in the new yorker then you will be able to complain!!! just go to new york and enjoy your self just remember while your there shopping and site seeing how long will you actually be spending in the hotel?',happy
id29209,' i think this is a great hotel. the location is perfect - right on times square. we stayed in room ---- (--th floor) with fantastic views of time is square. it was very roomy and clean ive stayed at the wolcott before and that was tiny and scruffy so i expected the same but our room at the novotel had a massive comfy bed sofa and coffee table big desk and decent sized bathroom. reception staff were very friendly and helpful as were the concierge who were able to answer all our questions quickly and efficiently. the bar is open until --am which was very handy after a early night out. we didnt eat in any of the restaurants at the hotel so cant comment but the menu looked good - we just didnt get chance! id definately go back without any hesitation.',happy
id29210,' i had booked a week at heartbreak hotel for my dad - sons and myself as it was owned by and very close to gracelands. when i read the reviews about the hotel however i admit to being a little wary buy decided to leave the booking and hope for the best. im so glad i did. when you arrive at memphis airport you go to the exit doors where there is a free-phone to ring the hotel. we were picked up (no cost except for a tip for the driver) within - minutes - so far so good! we arrived at the hotel which was very clean to hear elvis playing in the enterance which lifted our spirits after a -- hour journey straight away. check in was very quick our suite was beautiful and clean and the hotel as a whole was wonderful. i had read previously (an october review i think) that the hotel did not serve food after breakfast so we had to go to a diner at the front of the hotel. we later found out that the hotel does serve food which was excellent. the bar lady was miserable though and did not offer change from the drinks and was more interested in her crossword than customers! there is a free daily shuttle picking up at the hotel and going to sun studios starting around -am - -pm which also does drop-offs at beale street and then after -pm the hotel runs a free shuttle to and from beale street - although be careful out of season or quiet times down there as we were inundated with beggars who are persistant and will not go until you have paid them (a dollar will do but it is a nuisance at quiet times and frightening for the children - just keep your head down and ignore them - we found that this worked!)! sun studios is excellent and well worth a visit - we went - times and each time was as good as the first! at sun studios we found a leaflet for trips to tupelo (which is very beautiful and a must for elvis fans) jb tours - telephone ------------ or ------------ email (---) - which was $-- each and worth every penny. this man was a mine of information knew most of elvis is entourage and took us to places in tupelo (all to do with elvis of course) that we would never have been able to find otherwise. his schools library tupelo hardware store (where elvis bought his first guitar) and elvis is birthplace. because he runs the tours regularly (we were able to pick our day - he will work around your schedule) he is well known and we were able to go into the schools that elvis attended and see his classroom. an amusing end to the day was to visit gracelands too! let me just say that if this man lived in the uk he would be sectioned and only allowed out for half an hour a day! a bright pink house stuffed full of elvis memorabilia - with a jailhouse rock set-up in the back garden complete with electric chair! look for the photos of his son dressed up as elvis - his son is called elvis aaron presley mccloud) - very amusing and an obsessive fan -in a nice obsessive way not frightening! an excellent tour and well worth a day of our holiday. and now for this best part - gracelands! what can i say - wow!!!!! this trip (you purchase your tickets and then go on an audio tour) was supposed to last for -- minutes (or so it says on the tape) but you do not have to rush through or stay with the group you were shuttled up with). our first visit lasted - and a half hours and that was without visiting the cars and planes! the house is beautiful (give me the keys and ill move in today) but also sad. as you walk through the house at various points you see home movies and as you picture elvis by the pool- in the paddock it suddenlt hits you that he did live here and you could be walking exactly where he did! a beautiful house that was most definitley a well loved home! you can also walk up to the grave every morning from -.----.-- (free) to pay your respects. this is a lovely time to go as we had the grounds to ourselves most of the time (although it was out of season). enjoy.',happy
id29211,' i stayed at the fairmont for - nights while working a show at the san jose convention center. it was not only convenient to the center but there were lots of great food choices within a few blocks. there was also a market near by which is so important when youre travelling for long periods of time. the hotel is lovely and the rooms are very spacious and meticulously cleaned. the beds are cozy and the lounge area downstairs was a great place to hang out while waiting on dinner (or for your coworkers). i never ate in the hotel but the grill did have a good hour selection. all of my interactions with the staff were excellent. be sure to join the president is club before your stay and make sure the number is attached to your reservation. this gets you free wifi in your room along with several other amenities. we dont travel to san jose often but i would love to stay at this property again.',happy
id29212,' although it is true that the keating is one of the most beautiful hotels i have ever stayed in the form and flair was grossly overshadowed by the shoddy service that i received. my husband and i are not in denial that we are hotel snobs so the keating seemed like a natural choice for our weekend trip to san diego. i was both anxious and excited to experience the sophisticated service and amenities boasted on the hotel website and literature. unfortunately when we arrived at the hotel we were advised that our room would not be ready for - hours so we checked our bags and went off to explore the city. when we returned - hours later we sat waiting for -- minutes while another guest checked in and were completely ignored by the other desk staff. when we were finally approached to check into the hotel we were advised of the unfortunate news that they were unable to fulfill our confirmed reservation but would guarantee an upgraded room the following night. when i opened the envelope containing our alternate arangements they were sending us to the comfort inn down the street!!! i could not have been more insulted. my husband and i were furious but were repeatedly told that there was nothing more that could be done. when i asked the reason for being relocated we were told that the prior evenings guests simply refused to leave! i also asked why we were not told of this - hours prior when we first arrived and why the guests who were at the desk when we returned were able to check in and no answers were given to my inquiries. i advised the desk staff that the accomodations they were attempting to provide us were not acceptable and i was again told that there were no other options and that there were simply no reservations in the downtown area available. when i demanded my reservation canceled and my money returned suddenly there was another option (proving the staff to have lied) available and we were sent to the westgate which was a few blocks away. the keating staff expected us to walk to the new hotel with all of our luggage in tow to the new hotel. the westgate was absolutely lovely. the service was top notch and the room was stunningly beautiful! when we returned to the keating the next day our room was not ready. we checked our bags and went out for the day. when we returned we were escorted to our room and received personalized check in service. the room was beautiful. we were upgraded to a room with a jacuzzi tub which was a nice touch. the bed was one of the most comfortable i have ever slept in. we did not receive the personalized mini bar or turndown service which are boasted in the keating literature. the espresso bar is nice but there is no cream provided. the shower is lovely but it does leak out onto the floor as there are no doors. that really wasnt a big deal. the floors are finished concrete so there was no danger of slipping. later in the evening i called the front desk to inquire about having some ice delivered to the room. an hour later i was still waiting for the ice. i walked down to the front desk and my ice was sitting there melted next to the desk clerk. i took it up to my room myself. no apology was offered for the delay or the inconvenience. that same evening i called the front desk to ask for napkins and was told that they would be delivered to my room. i didnt hold my breath and it is a good thing as they were not delivered until -- minutes later. the noise level is very high as the other reviews state. having already read some of the reviews of this hotel i was somewhat prepared for it. there are earplugs provided in the room. overall the hotel itself was georgeous but i was sincerely unable to enjoy myself as a result of the horrible service i received. i feel that my weekend away was ruined by the keating staff. the hotel staff are very young and inexperienced. they are just simply incapable of offering the kind of service that the hotel advertises. i was severely disappointed and can not recommend this hotel. i can however highly recommend the wesgate. i have written a letter to the keating to discuss my experience and have received no reply.',not_happy
id29213,' dont get me wrong the location is amazing the room was ok-ish but the staff were well below par given the price....and having a public roof top bar operating the hotel lifts is a big big mistake. we had to wait far to long for the lifts when the roof top bar was busy and we had to live with drunk roof top bar patrons when in the lift. the concierge was very un-helpful. we did send an email noting our issues and disappointment which after a number of weeks was answered and the response was good enough......but no chance we will stay in this hotel again and would not (have not) recommended it to others.',happy
id29214,' excellant place to staymy wife and i frequently visit jacksonville fl. from savannah ga.for weekend getawaysand this is the only place we will stayservice is greatrooms are cleanthe price is rightand location is right on.we would highly reccomend others to stay here',happy
id29215,' we stayed here for - nights with our teenage son in a junior suite. the room was large clean quiet and very pleasantly appointed - plus had great beds. an electric jug and some mugs would have been appreciated but other than that it was great. it is located near the convention centre in a more business than tourist area but was still very convenient to everything and a lot quieter than staying right on union square. it was just a one block walk to the shops but a bit further to go for a range of restaurants',happy
id29216,' i stayed at the hyatt regency for - nights october --th - --th ----. i was there for a conference that was being hosted by the hyatt. the conference was held in the basement of the hotel and the exhibitors were another escalator ride down to the sub-basement . we were also served breakfast and lunch in the sub-basement which was an unacceptable set-up. but... back to the hotel - i think that the hotel has housekeeping issues. the entire hotel stinks of cigarette smoke and looks dated. the carpeting in my room had stains and the draperies looked like they hadnt been cleaned in a very long time. the room didnt convey a luxurious feeling at all and at $--- (conference discount!) i would expect a lot more. the front desk and concierge staff were very helpful but i tried to spend as little time as possible in the room. the location was convenient however i would not recommend staying here again.',not_happy
id29217,' i stayed for a business meeting and found the hotel curteous clean and repsonsive. i traveled across the country and arrived before my room was ready and they directed me to the spa to freshen up and unwind after a long flight. the spa was clean and shower was great with all the jets covering your whole body. the meeting and meeting room was top notch. the - meals provided were tasty and fresh(even the seafood) i am fresh seafood spoiled living on the ocean. the restaurant was trendy and tasty. the room was set up great for a small client meeting. all in all i would tell you to stay at the four seasons. my only surprise was that they did not greet me with a welcome back to the four seasons like the ritz carlton did. the people service was very good.',happy
id29218,' we were a family of four and our expedia reservation mentioned this specifically. the first room we were given could accommodate - people only. so a bad first impression; but within -- minutes we had been efficiently ushered to a new room with - double beds. the room itself was quite small by american standards- and its view of the garbage containers area and the adjacent brick building was abysmal - but it was very comfortable quiet and its rather basic bathroom amenities were augmented and replenished promptly after we had asked. no complaints about the bathroom - nothing wow about it but perfectly clean and functional. as we were using the hotel just as a base to exlore dc we really didnt mind the size of the room and its view too much especially as it was clean and and still inviting after a long day is walking; and there was not the unpleasant odour that one sometimes experiences in older hotels. all the staff especially the door staff were very friendly and helpful; and one felt that all the hotel employees were very approachable. our youngest daughter had left her shoulder bag in the taxi that we took from the airport and the concierge helped us find the telephone number of the taxi company to call and report the loss. i kind of expected them to make the call themselves while we were at the desk; but they were nevertheless sympathetic and did ask us about the bag whenever they noticed us. nice entrance but no lobby as such so if you arrange to meet people and are waiting there are only - armchairs available; but very clean and well-maintained hotel - with an air of old-world luxury. gorgeous neighbourhood with beautiful embassy buildings; and very close (walking distance) to a few good restaurants near dupont circle. for us the hotel was very good value and a great base for our city vacation.',happy
id29219,' my sister in law and i stayed here for the rock n roll marathon. it was so convenient to the convention center and everything we needed was within walking distance. we were in the popular gaslamp district so we had plenty of restaurants and bars to choose from. we walked - blocks to the petco field and caught a baseball game one night. the light rail was - block away. the hotel had a cafe which was perfect for hot chocolate after the game. and of course the accomodations were terrific. although we didnt use the pool it looked very comfy with the day beds. the only complaint and this was our fault as it is the hard rock... loud music into the night when we were trying to rest before our run the next morning. oh well we were too nervous to sleep anyway.',happy
id29220,' this is a relatively new property (or extremely well cared for one) reasonably priced ($--) and near the airport. the basics are covered: very clean room airport shuttle breakfast (i didnt care for it though) and eager staff. got an early flight? want an inexpensive room and avoid the i-- n hotel ghetto? this is a fine place.',happy
id29221,' the hotel is close to airport and yet you do not notice it: no noise or view on runways. instead the hotel has a view of a bay; a walking pass and a park surround the property. there are liberty station shops restaurants and stores nearby. the hotel is very clean and beautiful; parking is free the staff is friendly and helpful. the room had very nice decor flat screen tv complimentary internet a refrigerator soft duvet (the bed is bit hard) and large bathroom. they have a fitness center and an outside pool (did not swim due to weather and the meeting schedule). you can print from a room or at a free business center. the hotel has a restaurant and a coffee shop. the breakfast is ok: you can order an omelet (make sure the chef does not leave the oven area or risk your omelet to be overcooked) and there are some self-service items available; few berries. aside that the hotel is a really good choice to stay in san diego when you have busy meetings and want to enjoy some tranquility afterwords. (it is not in downtown which is good if you want to sleep at night and not to hear all emergency vehicles sirens train whistles and music blaring till - am.)',happy
id29222,' went to seattle for a meeting and an anniversary celebration. from the initial phone contact with the reservations clerk i was impressed as she was so helpful and nice. lemon water and wine at check in and we were even upgraded to a suite which made us feel special. this is an older classic building (oldest in seattle i believe) and thus bathrooms though marble are quite small and there is only one small elevator so used the stairs at times. other than these very minor inconveniences the room was large and lovely. free wifi and use of small gym and business center also made things even better as so many hotels charge extra for everything. there was some street noise at times but whenever you are in a larger city and especially near a hospital this happens. i would definitely recommend the sorrento as they provide a lovely facility and stellar personalized service from the moment you contact them.',happy
id29223,' just a one night stay in preparation for a long drive up the coast to maine. we arrived tired and harried and the charming young people at the front desk cheered us up immediately by being so personable and welcoming. we have a college student in boston and will surely stay at the commonwealth again.',happy
id29224,' one night stay here....location was a bit hidden and weird but fine. rooms were simple need updating but still clean and ok. nothing reasonably nice or bad i suppose. there was a small spider on our bed. lol. the buffet for breakfast was quite nice and truly the best part of our stay in comparison to the holiday inn we stayed in the next night. front desk staff on the night of sept --th were not particularly warm and fuzzy but acceptable during all interactions.',not_happy
id29225,' the james hotel was beautiful. the only thing negative i could think to mention is the tiny elevator. it only fits a couple people and their luggage comfortably. the room was beautiful and comfortable though. i loved the big screen tv and kiehl is bath products. the bar was stocked with mini and full sized bottles. i thought that was a neat touch. my mp- player plugged right up to the speakers. that was great. the bed was super comfortable and the time projected onto the ceiling. that was a nice touch. the slippers were nice too. i was there on business so i didnt pay for the room and cant speak to the value but i was very impressed with the hotel and the room!',happy
id29226,' the staff are first rate and know the area and make great suggestions of nearby - star dining. along with the great staff is the fact the location is near (within walking distance) of fantastic restaurants and whole foods market is at the bottom of the facility. you can not beat the location and the ease of getting around using public transportation. thanks to joe chris and eric for the great stay at the pan pacific. btw seattle is a fantastic destination.',happy
id29227,' this is my second stay at the silversmith hotel. i love this hotel. it is located one block from millenium park michigan avenue lots of shopping. super comfortable rooms and beds. the cheesecake dessert at night in the lobby is fantastic and free! the staff is very friendly. note: there is a lot of construction going on directly in front of the hotel but once inside you hardly knew anything was going on. i paid just over ---.-- for my room ( aaa discount available ) and compared to the other chain hotels in the area like hilton sheraton etc they were all over ---.-- and more. be sure to request a room away from the train for a good nights rest. i will definitely stay here again.',happy
id29228,' i was staying at the hampton downtown and it was ok good location for me and ok hotel. when this property opened i stayed here on a intro rate and have now stayed here three times. this is a newer property so it has a different more upscale feel to it than some other hamptons really they are just little touches here and there but overall it has a nice feel to it. there is really not much to critizise as everything is new beddingbath etc. the breakfast is normal hampton. the staff is wonderfull i have only stayed here three times in a year and a half but the lady in the breakfast room knows my name as does the housekeeping supervisor. the location is out of the way for me but the austin highways are fine so no problem.',happy
id29229,' we have stayed at the ritz carlton dallas several times and have compared it to other properties like the crescent hotel and the mansion on turtle creek. there really is no comparison when you take into consideration the location the personal hands-on treatment given the restaurants on property and nearby and the shopping nearby. the staff remembers your name makes sure your personal preferences are addressed and helped us through a few very trying circumstances that arose with our travel during out stay. make sure to eat at fearings it is the best restaurant in dallas. consistently - star food! dean fearing is always on property and in the dining room watching over things. the spa is amazing the best in dallas and the workout facility is huge and has every machine imaginable! for our family the ritz carlton is the only hotel we will visit when traveling through dallas!',happy
id29230,' we stayed for - nights in end april. location was good - lots of restaurants and cafes nearby union square and westfield shopping centre was - mins away by foot. we liked that there was a walgreens across the street :). room was small for the price though but we knew this already. the complimentary wine reception everyday at -pm was nice although i wish they served local wines from nearby rather than chilean. i am rating this property average not because we had some negative experiences but because our stay in hotel monaco seattle was excellent in comparison. so i would still recommend and come back to a kimpton hotel.',not_happy
id29231,' after staying here my husband and i decided this just isnt our type of hotel. keeping that in mind here are the pros and cons. pros: free tea and (good!) coffee in the morning along with a variety of newpapers including new york times. free wine and bruschetta in the evenings. lovely rooms. friendly doormen. great location for walking to top-notch restaurants. cons: upon check-in the front desk guy with the mustache was quite patronizing in his unsolicited explanations to us of city life and quality beer (both of which we are quite familiar with thank you). we couldnt get a room that was quiet and pet free. our first room on the --th floor was under the ac exchange which made a jet-taking-off noise ----. they switched us to an -th floor room which had the weird smell of whatever natural products they use to clean up after the pets and also happened to be overlooking the pool where a party was being held. we were told there were no other options. in our first room my contact case fell under the sink and i discovered that area quite unclean when i reach under to retrieve it. the second room was clean in that area. perhaps the pet rooms get a more thorough cleaning than the others? mattress not that great; i could feel my husband moving around on his side. it is probably a great stay if your priorities as a hotel guest are style and freebies. i guess im more a small friendly personalized service type of hotel customer and this didnt fit the bill.',not_happy
id29232,' from the minute we arrive to the minute we leave the entire staff is professional and ever so friendly always amazing and nothing but perfect memories to take home with us. located in an area filled with gorgeous brownstones and the hottest shopping in new york. -nd avenue offers everything from sushi to italian to the best deli you have ever eatten. but definately leave room for room service. the new york cheese cake is not to be missed!',happy
id29233,' my wife and i stayed at the metro hotel just after christmas in a parlour suite with a fantastic view of the empire state building. we could not believe that this was a three star hotel as it warranted more. the complimentary breakfast was an added bonus. the hotel is in a great position tucked away in a side street but within walking distance to macy is the empire state building and times square. this was our first time in new york and we would not hesitate to go back to this hotel.',happy
id29234,' stayed one night. requested early check-in and was in my room by -- am. room was small but comfortable for one. for two it was crowded. bathroom was nice. good bed. nice bedside lighting. i would have enjoyed sleeping late except we were awakened by the housekeeper knocking on our door early in the morning. the do not disturb sign was displayed and the newspaper at our door hadnt been moved. we did enjoy the lexicon lounge. it has coffee snacks pastry cheese fruitetc. at various times. since there was only one chair in our room we visited the lounge when both of us wanted to sit and talk. concierge kevin was very helpful and friendly.',happy
id29235,' pier - is next to the baltimore aquariam and hard rock cafe and has a water taxi stop at its back door (pier - on the water taxi schedule). but more than that was the super-friendly front-desk folks and valets.',happy
id29236,' stayed one night on a business trip. this was a great hotel and i would definitely stay here again on my next trip to seattle. check-in was easy. room was large and very comfortably furnished. bed and linens provided a great nights rest. the bathrooms was outstanding. large and clean the bathroom had one of the largest stand-up shower ive ever used. flat screen tv was a great touch and the chair-ottoman was a great place to unwind and watch the tv. i ordered room service and was satisfied although like many hotels was very pricey. location is great - walking distance to everything in town and pike place and either a good walk or short cab to belltown and all the bars and restaurants located there. i would definitely consider the grand hyatt for my next seattle visit.',happy
id29237,' the best location in downtown san francisco. the lobby is beautiful as are the rooms with crown molding and very high ceilings. we saw three rooms while there and they are all very different. some are veryvery small. if you do not like your room ask to change. they accommodated us and we ended up with a great corner room. do not accept any room with a -- as an ending like --- or ---. these rooms abut the elevator which begins running at -:-- am. also stay away from the oak room for breakfast it cost us $--- for -. we could not believe the prices for such an ordinary breakfast. instead grab a coffee or juice along with a yogurt or bagel in the lobby deli. it will get you started for the day without spending all your money you will need later to shop on the square.',happy
id29238,' stopped at this hotel for a few days and it was the best hampton inn that weve stayed. the rooms and hotel were very clean and modern as the hotel just opened december ----. there was a free shuttle to and from the airport (must give them -- hours notice when you need the shuttle). the breakfast was very good with western omelette one day and hard boiled eggs the other with bacon-sausage hot oatmeal pastries bagels-toast fruit and yogurts. there was a juice dispenser and coffee available all day which was very nice. i would highly recommend this hotel for a layover as there a many restaurants within a five minute walk however there is not much else in the area. we took a taxi to the downtown which cost us $-- each way.',happy
id29239,' my wife and i just returned from -- glorious days in san diego where we stayed at the best western blue sea lodge. we make mulitple lengthy trips each year to san diego and we always stay at the blue sea lodge. after experiencing unpleasant stays at competors in the area we found the blue sea lodge about -- years ago and now consider it our home away from home. one could not pick a better location for a hotel than --- yards from the beautiful pacific ocean with the qualified and dedicated staff that will greet you each time you are guaranteed to have a very pleasant and high quality stay at this facility. we have found all of the staff from the front office personnel to the housekeeping and maintenance technicans to all be very friendly and greatly concerned about making your stay as pleasant as possible. the executive management at the blue sea lodge has done a very good job in the selection and training of all personnel and it shows with each contact you have with them. words cannot describe the location scenic views local amenities that you will find and experience at the blue sea lodge.',happy
id29240,' my wife and i checked in on a friday night. the hotel is tradtional and wonderful. the service was outstanding. the room was great as well - we were very pleased with the bed and the room layout. the bathroom was large included two sinks and a spacious walk in shower. this was our first experience with a ritz and we will be back.',happy
id29241,' stayed here with my partner for two nights and for the price have no complaints. good location and clean room. if possible ask for a room off the main road as i think that they would be pretty noisy or just bring some earplugs. staff at front desk not overly welcoming but that kind of adds to it. just remember this is a budget hotel and enjoy',happy
id29242,' hotel staff handled every request with ease. they were able to direct us to excellent cubs ticket a fantastic architecture tour and answer many other questions with ease. rooms were well priced comfortable and quiet. hotel was walking distance to the magnificent mile and many other sights. tip -skip the observation deck of the john hancock and spend less at the lounge on a drink or dessert to get the same wonderful view especially at night.',happy
id29243,' my stay was great at this motel it is very clean even if it is an old fashion motel. essential furniture great pool and jacuzzi helpful and kind staff and the most important is that it is very clean. laundry available on spot that is very convenient. subway transportation and buses around the corner supermarket next door. whatever people can say about hollywood and his crowd the area was not dirty and very safe. i will come back for sure !',happy
id29244,' the service at this hotel is exemplary everyone we encountered was genuinely pleasant and helpful. the buffet breakfast was a little pricey but had a good range. the room was smaller than i had hoped but very comfortable and with a good view of the bay and coronado island. overall our stay was a very satisfying experience.',happy
id29245,' great midtown location. checking in and out was a breeze and the staff was very polite. we stayed on the --st floor and the elevators were speedy. the size of the room was what we expected for nyc...very small. however it was clean with contemporary furniture and the bed was comfortable. the bathroom needs to be updated. although it was clean paint was chipping away in spots and floor tile caulk looked a little dirty from what i imagine is just normal buildup. overall i would stay here again.',happy
id29246,' great property. i was shocked to get coupons for free breakfast at the in-house starbucks when i checked in. you just have to be a member of hilton honors. coffee whole fruit pastry and a juice. fantastic view from the --th floor restaurant as well.',happy
id29247,' i just stayed in the flatotel while in nyc for a conference. it was the only hotel that was reviewed above average by tripadvisor members that was under $---. it is on --st between -th and -th ave. great location...near subways and only a few short blocks from times square and the theatre district. the rooms seem like converted apartments. they are large really large. i would estimate that they are around --------- square feet of space split between a bedroom - --- baths full kitchen den-living room and walk in closet. the room (----) had some paint chips dings here and there the carpet was a little worn but not too badly. the room could have used some sprucing however if you are going to be in nyc for more than a few days want some extra space to spread out or have others on the trip with you this makes a good place to stay.',happy
id29248,' very pretty little motel and $--- for a room with a full kitchen isnt a bad deal in sf. however the two most important things for us are a good mattress and decent water pressure. mattress seemed both very firm and lumpy--neither of us slept well all night. (we do a lot of hotel travel and have rarely slept so poorly due to the mattress being uncomfortable.) and the shower pressure was extremely weak--hand-held shower with not enough pressure to actually spray just sort of dribbled. apart from these issues it is a great-looking place with nice folks at the front desk and we had no problems with street noise (our room was at the back of the property so ask for that if street noise is an issue for you). wed have liked to return but that bed was a deal-killer.',not_happy
id29249,' i booked the night for a getaway for me and my girlfriend and i have to say it was a pleasant stay. the bahis is an older resort (around -- years old i believe) and it looks it but thats part of the charm. the property is well maintained and very clean. we stayed in the bay view suite and it had plenty of room for - people. a nice little living room a mini kitchen with a stove-oven a refrigerator and a microwave. they even had pots pans casserole bowls etc. not that we cooked but for anyone staying a week or so this is a nice touch. another notable thing about the room is that the tv is had a decent selection of movies and on demand tv to watch and it even had internet and nintendo-- on the tv itself. now on to the property itself. as i said its an older property but this adds tot he charm. although we didnt use the pool we checked it out and it was nice. theres also a gazebo they use for weddings i believe with a really cool looking rainforest type setting around it. great place to relax. also as seen in the photos the resort is surrounded by a beach on their own private little penninsula. the beach itself is a nice setting but there are better beaches in san diego. i dont think they have a lifeguard on duty there at least not while we were there. but if the weather permits its also a nice place to just relax. we also decided to go the the bahia cafe located on-property and while a little pricey the food was excellent and the service was fast and friendly. after eating and after checking out we walked by the seal exhibit and even though other reviews say they have - seals there is currently only on there. it seems that they use this enclosure as a means to rescue seals and eventually release them back into the ocean which i thought to be very cool. so i would definitly recommend the bahia to anyone reading this. and take all the negative reviews u read with a grain of salt everyone has a bad day guests and staff included.',happy
id29250,' my husband and i stayed here for - nights.. the room was --- near the staircase and was nearest to the sunset blvd and the side road. the room was noisy which is understandable given its location. the problem we had was that every man and his dog were tramping up and down the stairs all night long which kept us awake then there were these idiots who were partying on friday night (halloeen) and we let it go we didn;t get to sleep til -.--am. then saturday night they were at it again and we called the receiption and they ended up calling security to get these idiots to shut up and go elsewhere the partying and noise was insane. the staff did what they could to calm the situation but it pissed us off as we had paid money to sleep not to hear idiots party all night long. once securty had come and told them to go they kept knocking on our door all night and all morning on the hour every hour. so rude! tito the guy at reception was fantastic recommended shopping restaurants etc he organized the shuttle back to the airport shuttle to universal he was so helpful and so nice. the hotel was spotless and clean - no bed bugs and no musty smell as previous comments stated. the hotel is also located in a great spot close to everything we caught to no; - bus to downtown la for $-.-- each. we ate at the aroma restaurant across the road kosher food and excellent bagels eggs and pastries and not bad coffee if your an aussie looking for a decent cappuccino! there is a laundry mate next door which is dead handy. the hotel does not supply hair conditioner only shampoo and body lotion. there is a ralph is grocery store directly across the road. we apid $---.-- a night thru wotif.com & they have free wifi',not_happy
id29251,' after researching numerous hotels in manhattan for our maiden voyage we decided on this hilton hotel due to its location. as first timers to new york we werent too familiar with the city but were quite pleased when we arrived and realised how central this hilton was. the rockefeller centre is only steps away a very short walk from central park literally short blocks from all the action in times square and -th ave and the list goes on and on. the staff were very warm and accommodating our executive king room on the --th floor was perfect for our -- night stay. it was beautiful to experience christmas and new years eve in this amazing city - everyone was in a great spirit. the hotel was always alive - the christmas decorations and music made you feel like you were part of a movie. we loved it and will definitely come back!!',happy
id29252,' i stayed here for - nights with my wife and i really liked it. location is great on fisherman is wharf. the room was pretty big with free internet access and a regular tv. there was no refrigator but there were ice vending machines in the halls. service was ok but they didnt offer to help us with our bags (we had a lot of luggage) when we arrived. they did have the room available a couple of hours before check in time which was great for us. i really recommend this hotel. i really liked it.',happy
id29253,' we stayed at laquinta sea-tac for one night as a layover hotel travelng to mexico. they picked us up at the airport. then took us to the light rail station to catch the train to seattle center. we we got back to station we called and they came right over and picked us up. the rooms are clean and very comfortable beds. they knew we would leave before breakfast so they got out muffins coffee and juice for us at -:--am before taking us to airport. i am a picky traveler and this met all our needs. i would stay again i chose this hotel from tripadvisor reviews. if you book ahead you can get good discount rate. our friends were a day behind us and stayed at same hotel. they are very picky also and we glad i had recommended.',happy
id29254,' the location is unbeatable especially of youre into the whole times square tourist thing. extremely convenient -- second walk to -th ave. it is right in the middle of everything. there is an applebee is downstairs and - movie theaters on the same block. the lobby is on the --th (or --th?) floor and is really modern-looking and quite comfortable with nice seating areas. the staff was ok when i checked in just a bit harsh but i guess that is just ny. as for the rooms: nothing outstanding really. it is pretty much what ive come to expect of hilton. looks like early ----s decor; beds were very comfortable. i believe the tv channel selection was limited (no msnbc). bathroom was very small but that is something i have become accustomed to in nyc. all in all i would say this is a great place and definitely worth staying at.',happy
id29255,' i dont know what my firm paid for this one. but if it is in the $--- range then i bet there are better recommendations to be had (see my review of the fitzpatrick grand central station which is closer to the station). i think the room is a converted apartment based on its odd configuration with two closets and a half room which had the mini-bar. the furnishing looked relatively new with a nice big flat screen but the carpet was old and the bathroom was old. that being said my room was very big with an entry the aforementioned dual closets and half room a desk and desk chair a bench at the end of the king bed and a comfy arm chair. the clock radio and one lamp were not plugged in but that was remedied in prompt fashion. nothing really bad about it as far as i can say other than the noise but my colleague thought the floors were of a state that warranted slippers or shoes at all times. i walked around in my socks when in the room and in my bare feet in the morning. the front desk did give me a good recommendation for a restaurant cinema and this hotel is walking distance (but not in heels) to the statue of liberty.',not_happy
id29256,' this hotel is the perfect place to stay while in phoenix. central to most everything with plenty of places nearby to eat. great meeting spaces with the best catered food i have ever had at a meeting or convention.',happy
id29257,' this was the last night of our ---day trip and this was a great place to stay! the staff was exceptional accommodating. they had a complimentary dinner the night we were there and the breakfast was great also. though we didnt use the airport shuttle it was apparent the man driving the shuttle was very familiar with other guests; it was a nice touch to see such personalizaton. i would recommend this absolutely. the room was very clean full of kitchen amenities and divided into two rooms to afford some privacy among the family.',happy
id29258,' i was planning a stay at this hotel but was not allowed to check in early despite the fact that they had available rooms. the staff was unconcerned and unaccomodating. i had to walk to a conference - blocks away with my bags. when i returned the hotel was cold and without heat. i decided not to stay and checked into a different hotel. my credit card was charged by hotel seattle for a nights stay. i have attempted to discuss this with joel the hotel manager but have not yet received a call back.',not_happy
id29259,' we had a grate new years in chicago. we stayed - nights at hilton suites magnificent mile. the hotel is one block away from the biggest shopping street in chicago called michigan avenue. it is one block from the john handcock center. the rooms are spilt in to one bed room and one living room. both with tvs. i found the internet charge quite high but im use to free internet in most european hotels. hotell staff was very polite and helpful. there is a coffie maker and a minibar frige in the room. finding some place to eat is very easy there is restaurants everywhere! i would recomend the signature room at the top of john handcock(if you just want to see the view i recomend just to go to the bar and have a drink) but its a little pricy. the cheesecake factory at the bottom of the john handcock. there is allso a local store right across the street is you want some snacks or something more than what they sell in the hotell store. its about --$ from the hotell to the airport ohare with a cab. the hotel pool was fine nothing special. very warm! there is allso a fitnes room and a wight room. this is a grate hotell at the price we paid for it and i would surely use this hotell again at the rates they had. if you have any questions about the hotel or chicago just contact me.',happy
id29260,' we were late booking two rooms for the end of a recent roadtrip that tooks us from phoenix to san francisco. the only hotels that seemed to have availability were motor inns - we chose the chelsea having read previous trip advisor reviews. it wasnt what we were expecting as we hadnt understood what a motor inn was - it has just a very small reception and a car park (which was free and an absolute must in san francisco because buses cable cars and on foot is the only way to do this city!) the only downside was that it was positioned on lombard street the main road through the city to the golden gate bridge and our room was quite noisy as it looked over that road. however it was much more than compensated by the standard of the rooms that were roomy extremely comfortable spotlessly clean and serviced every day (new fluffy white towels and crisp bedlinen). the hotel reception staff were very helpful and even booked us in on-line for our return flights. having not been to san francisco before we had wanted to be either on fishermans wharf or near union square - thankfully those hotels had no rooms or we would never have stayed in this part of town and never got to visit the local restaurants it had to offer where the food was far superior to that offered by the more touristy restaurants (mccormack and kuleto - for example where the food was good but not a patch on these locals). if you stay here make sure you walk south on filmore street (great restaurants on this street too) to visit union street - cow hollow - about three blocks down where you will find fantastic individual boutique type shops and a very wide choice of restaurants. i loved everything about san francisco the city the bay the views the people (who couldnt have been more friendly and helpful) and even the fog!! and im convinced this hotel is location is what made the experience even better.',happy
id29261,' the renovation that is going on with the hotel is fantastic. rooms are now fresh and very comfortable. with regards to available space in the room it is very spacious (compared to other sf hotels). there is now a blackout blind over the main windows in place of heavy blinds and you will easily sleep late with how dark it makes everything. nicely done hyatt',happy
id29262,' i stayed here - nights during a conference last week. it is very convenient to the convention center. the suite was large with comfortable living room (with work area and refrigerator). the staff at the front desk was extremely friendly and efficient. when i reported a maintenance issue it was taken care of quickly and a small belgian chocolate hammer with a sticker on it apologizing for the inconvenience was left in the room -- a nice touch. breakfast was good (oatmeal omelets made to order fresh fruit etc.) and once guests figured out that cnn was showing every morning in one area fox news in another and a third area was tv-free we could all choose where to sit according to our individual political persuasions and avoid having our sensibilities offended before the morning coffee. the pool is good-sized nice towels are provided and it was open from about -am till about --pm which is quite convenient. the ---hr coin-operated laundry (change and detergent available at the front desk) was also convenient. the courtesy shuttle was convenient and comfortable. as others have pointed out the awkwardly hanging-sliding bathroom door does not allow a lot of privacy if youre sharing the room with someone you dont know intimately. also the housekeeping staff seemed a little rushed and made pretty quick work of my room when they did their daily visits and did not vacuum or change the sheets every third day as was announced in flyers in the room (this was not an issue for me but it could be for some.) and one night when i asked the bellman whether my destination (a well-known landmark in the city) was within walking distance he made no attempt to find out and just replied rather unhelpfully i couldnt say; would you like a taxi? all in all though i found the hotel convenient comfortable and very efficiently-run and i would gladly stay here again if i needed to be downtown near the convention center.',happy
id29263,' we stayed at this hyatt regency for a weekend getaway using hotwire. particularly for what we paid we would definitely return to this hotel. the staff was extremely courteous and did not treat us as second class citizens since we had paid such a reasonable amount. our room had a wonderful view of the chicago river and john hancock building. the caution for light sleepers: the elevators make a quiet light constant rumble throughout the night. the first night we assumed an l train ran close to the hotel but finally realized that it was the elevators. we were in room xx--.... room xx-- is right next to the elevators. we had no problem sleeping through it but if you are a light sleeper you might be bothered by it. it is very convenient to millennium park. the closest l station is at state and lake which is a short walk. when ready to go to ohare we paid the $-.-- fair for a taxi to the clark-lake station to avoid the transfer hassle.',happy
id29264,' my husband and i spent only one night at the southpark marriott at the end of september but found it to be definitely above average clean nicely furnished and very convenient for our needs. i will be eternally grateful to the staff for finding my purse and figuring out my cell phone number to get the purse back to me promptly and with all its contents.',happy
id29265,' i had the pleasure to stay at the hyatt for three nights while attending a convention. it is location adjacent to the conference center was a bonus. what can i say this hotel is top tier. i really cant find anything that did not meet my expectations. i travel for business (all over north america) and stay in hotels a good part of the year (about --- nights) so i have seen the good the bad and the ugly. it has been a while since i stayed at a hyatt but i can tell you it has moved to the top of my list for future accomondations. nice job to all the staff at the hyatt regency denver!!!',happy
id29266,' we were excited about staying at this hotel at the end of our vacation after having a few bad experiences at previous hotels. when we walked in the lobby it was full drunk men. the front desk attendant was friendly. we were instructed that we should take the stairs to our room on the -th floor instead of taking the elevator because of the traffic from the bar. when we returned to the lobby we were surprised to find two men making out in the tourist brochure area. i would not say that this hotel is family friendly. the hotel should make sure that guests booking rooms in this hotel are made aware that they cater to the gay community. due to our experience in the hotel lobby we were uncomfortable for the rest of our stay and avoided being at the hotel as much as possible. when we booked the king sized room it was advertised that there would be a breakfast buffet. i would call this a continental breakfast based on the selection of cereal fruit danishes and bagels.. i.e. there was not sausage bacon eggs waffles or pancakes. the room was spacious and was a good value. however it was a little outdated because of the kitchen small tv musty smell in hallways and cracks along bathtub.',not_happy
id29267,' stayed here for two nights in early august. room was basic and clean. bed sheets and towels were worn with some small holes and frayed. not what we were expecting from a ramada hotel. check in staff were not helpful and didnt attempt the breakfast. home place opposite ihop (turn right our of hotel) is first class (good choice of fresh cooked food and good value).',not_happy
id29268,' my husband and i took stayed here from july ----- on the start of anniversary vacation. it was very close to the airport which was perfect for us since we came in late on ---- from atlanta ga and wanted to go to bed. pros the room was a very nice size bathroom clean price excellent bed very comfortable and the check in process was no problem. breakfast awesome parking great. we were able to use their shuttle service to take us to the light rail to go into seattle (--min) and they pick us up when we came back. cons would like to have more room to eat breakfast on their busy days the restaurant was packed and their overflow room had limited space but it was not a deal breaker for us not to return again.',happy
id29269,' the corner room provided was cramped but very comfortable and well appointed. the view was limited based upon the space but enjoyable. the noise for this property is pretty loud considering i was on the --th floor and the late evening traffic from the other guest was consistent during my stay. i ejoyed the meeting space and the service was excellent during my stay for a symposium. the lobby bar was very inviting and spacious and the crowd very diverse and socialble. this is a convenient location for the convention center and other local attractions and you get what you pay for in that city.',happy
id29270,' do not stay at this hotel unless they cut you a killer deal and even then ask yourself how desperate you are! fundamentally there is nothing wrong with the building but the management suck there are not enough staff they are badly trained they dont act upon complaints and do not deserve your custom. i cant be bothered to write an article length piece describing what went wrong suffice to say everything that could did. at your peril...',not_happy
id29271,' this is an awful hotel. the hotel outside looks dingy and worn;the inside is no better. carpets look as though they need a good cleaning. this is the type of hotel that offers no customer service. i needed to print out something for a business function and was rudely informed that the printer was only for boarding passes and nothing else. front desk staff seems very pained to do their jobs and are often not there. when this issue was brought to the attention of the manager she was clearly indifferent. save the headache and go somewhere that doesnt feel so much like a super - motel',not_happy
id29272,' my husband and i stayed here for - nights while we were on honeymoon. we also stayed at st james anitgua and venetian las vegas- see seperate reviews. we arrived late at night after a very uncomfortable flight and i was nervous about this hotel after seeing the reviews. we were greeted by a very friendly guy on reception- anthony- who was really nice. we were upgraded to a suite on the -th floor because they had no doubles available. our room was amazing (some parts even better than the venetian- dressing table large wardrobe walk in shower as well as seperate bath double sink). however i do have to say that maybe it was only amazing in comparision to -. my expectations and -. the price we paid. some parts were old and needed updating and the lamp in the lounge didnt work. we didnt have views. location was amazing just a block from -th ave. the porters were friendly. we didnt eat in the hotel so cant comment other than to say all the staff we dealt with were friendly helpful and polite. i would recommend but a word of warning. the back of our door had a plan of the whole floor for fire reg purposes and some of the rooms were tiny. about --- of the size of our suite. so i think it is pot luck what room you get. smile and be polite when you check in!',happy
id29273,' this is not a fancy hotel. it is not even mid-range. it is kitschy and dated. you wouldnt be surprised to see the guy from caddyshack walk out in his anchor blazer hat and boat shoes. i think it has a jazzy -- is soundtrack on loop. if you want hyatt or hilton or omni you should go there. i have stayed at them all and i still like bahia better. this place is like the beach cabin your parents rented when you were a kid (if you were a kid in the --s or early --s). why i love it: i got a huge studio with an econo-kitchen for a great price. my kids had their own bed (family of -) that wasnt a pull-out sofa. our room was right on the edge of the resort which is surrounded by sandy quiet beaches. you can almost always find a side that isnt windy. the staff was irreverant and great. i lived in san diego for long enough to know that you dont go to san diego without renting a car. the hotel is close to everything when you are talking about southern california close. there is a freeway everywhere you drive and very few things are walkable. also cabs are super expensive. rent a car. i almost hate to write this review because i dont really want bahia to change and i love the quiet pool the workers puttering around the property and the obvious san diego natives who were hanging out by the play area drinking a beer between whatever keeps them busy every day.',happy
id29274,' this hotel was ideally situated for visiting colleges in boston. our room was tastefully decorated and the beds were comfortable. the staff was very helpful in getting us tickets to the bruins game and helping us find our way around. if you can avoid driving you will save yourself $-- per day for parking.',happy
id29275,' this is our third stay in the hotel. it is close to our son is apartment so is very convenient. rooms are small but very comfortable and quiet. all the staff is exremely friendly and helpful. well be back there next time were in town.',happy
id29276,' ive stayed on two different occasions at this hotel and im never disappointed! they have valet service if you need to go somewhere close and the service is fabulous! rooms are nice and clean. large bathroom. i stay because of the service rooms arent exceptional but im usually not there to stay in the room. i would definitely stay here again!',happy
id29277,' the room is very small -- that is the only downside of this hotel.it is a basic room with not much space for anything else. the hotel is located on the river with some great views -- request the riverview side. the other option is a city view. walk across the drawbridge--its a fun experience.',happy
id29278,' room was clean friendly staff excellent wi-fi enjoyed stay!',happy
id29279,' we have just returned from our third stay at the salisbury so clearly we must like it! it is in a great location opposite carnegie hall with central park a five minute walk away and only a fifteen minute walk to times square. the decor of the rooms is a little tired but they were clean and adequately equipped. we had a - room suite with a huge king sized bed and our daughter had a pullout bed that she said was perfectly comfortable. the hotel offers a cold breakfast buffet for $- per head which represents great value with a good selection of juices cereals and breads and pastries. however for a really great breakfast or brunch (albeit at much greater cost) try the brooklyn diner just a block away. they do fantastic omelettes bacon hams pancakes etc. and a superb smoked salmon eggs benedict. the staff in the hotel are very friendly and helpful. see if you can get a special deal on the price which can represent a considerable saving and makes a stay even better value.',happy
id29280,' this hotel room was awful. it was small and very outdated. it had a tube t.v. in the room and it had a ethernet cable to connect to the internet. they should provide wireless in all room. (they do downstairs in the lobby). to top it off my husband woke up the next morning with bug bites on his stomach and shoulder. he had never had this experience before in alot of the hotels he has stayed in. he felted soo dirty and disgusted and could not wait to checkout. the only upside to this hotel was its great location. he definitely will not be staying in this hotel ever again.',not_happy
id29281,' the hotel has a good location on sunset boulevard. the hollywood boulevard with the walk of fame is just a short walk away. rooms are clean but quite tiny. the location seemed to be more or less safe even at night. breakfast was ok in american standards.',not_happy
id29282,' i love the consistency i find with best western.this is a deal for the location but definitely not a - star hotel. its convenient clean and a comfy bed. the shower was loud and cig burns on side of tub',happy
id29283,' i stayed at the royalton for two nights in october ----. we were in town for a wedding so we did not spend much time there. it is a very chic ultracool hotel. it is dark sleek and you really feel hip walking into the lobby. funny thing about the lobby is you can walk right by the front desk and not even know it. the front desk is recessed in an alcove down a long hall from the front door. the staff was nice and welcoming as we arrived. the standard room was very nice. it was a long-ish room with the bed on one end and a sofa-desk area on the other. there was a large (~-- ) lcd tv mounted on the wall between the two areas so that you can either watch from the bed or the sofa. furnishings were very modern in a neutral concrete gray scheme. in lieu of bedside tables there were nooks on either side of the bed with lights to illuminate each side. in addition to those lights there were lamps in the sofa area as well as recessed lighting over the bed. bathroom was surprisingly decadent with a mirrored changing room-dressing area (floor to ceiling mirrors) with a counter to spread out all your various toiletries. the actual toilet-sink-shower area was floor to ceiling slate tile and glass door separating the shower area (no bathtub). the only downfall of the room was its location and view or lack thereof. we werent on a very high floor and our window overlooked the alley behind. so we just kept our drapes shut which didnt matter because it was a dark room (hardly any light coming in) and it happened to be a rainy weekend. the lobby area was pretty swanky. long sofas and open fireplace with electronica music in the background. great place for pre-wedding cocktails. overall i enjoyed my stay there. it was in a good location so it would be easy to get around the city. next time i will definitely request a higher floor that had a better view (especially for the price).',not_happy
id29284,' we stayed here for - nights before going to bahamas. it is ideal as using just as somewhere to crash but that is about it. room very basic and old. cleaner was good always remember to leave a couple of dollars on the bed it made all the difference! concierge and our view had alot to be desired. they provided a free safe which was good and free wifi! :)',not_happy
id29285,' great experience! rooms were nice size....bathrooms needed to be updated a little but still really nice! need i say more!',happy
id29286,' my partner and i celebrated - years this past march and we wanted to go to dc and celebrate. i have to say hotel helix was welcoming beyond anything i have experienced in quite a while when staying in a hotel. there werent any stares or questions of would you like - beds . everyone introduced themselves using their names and even employees who didnt have direct contact with us during check in or out. it was clean and safe and the neighbourhood was awesome with restaurants coffee. we will be going back and staying here again.',happy
id29287,' this is an older hotel but we always stay there as the location is right in the heart of manhattan. the rooms are always clean and service tops. even though it might lack some of the first class ammenities like coffee in the room a deli is just two doors down for a quick pick up of coffee etc.',happy
id29288,' me and my wife decided to spend a few days in chicago to get away (we like -- min. north in milwaukee) and couldnt have been more pleased with the james hotel. i saw a few negative reviews on this site and let me be very clear... this is a great hotel for anyone who enjoys modern-contemporary style. if you are looking for a traditional ritz carleton- waldorf astoria style room with plush and traditional appointments this isnt the hotel for you. all fo the furniture and decorations are very sleek and hip and i would describe the room as more cool than warm (and i am not referring to the temp). this hotel is extremly commited to its contemporary urban astetic (which me and my wife love). the room lobby and bar are all over the top modern and the hotel has paid great attention to all the small details. aside from the ambiance-style of the hotel the service is also excellent. though it isnt exactly a small hotel the service was very boutique like. all of our questions and requests were answered promptly and everyone who works at the james is incredably upbeat and pleasant to work with. there always seemed to be plenty of staff in the lobby to give directions restuarant tips handle your luggage or hail you a cab. i stay at a lot of hotels most of which aim to be bland enough to appeal to any type of travler. this is my favorite hotel i have ever stayed at because it has such a strong personality and style. if you enjoy great service an excellent location reasonably priced rooms (for downtown chicago) and most importantly a very hip contemporary setting... this is the place to stay in chicago.',happy
id29289,' what a fantastic hotel! the service is outstanding. and the location is perfect. highly recommened',happy
id29290,' the on duty hotel manager stole my credit card number and charged over $---- to my card while i was on a --day cruise in the pacific. i stayed here one night before departing for my cruise and this is the only place i used my card so i know it was compromised here. all i can suggest is do not stay here!!! i have been a loyal starwood preferred guest for about - years now but i will never stay anywhere shady like a four points sheraton such as the one at lax :(',not_happy
id29291,' the range of room types and services at hampton inns is narrow and this property is at the low end of that continuum. the rooms are dated and the property a bit claustrophobic. it does have the advantage of convenience to the airport (and i--- for people just passing through). this property needs a renovation-modernization. otherwise it competes against the non-chain motels in the area and not the chains.',not_happy
id29292,' my boyfriend and i stayed here on a recent trip to manhattan and had a pretty good experience. the room (which was a suite) was much larger than other nyc hotel rooms i have stayed in. the concierge was incredibly helpful and very resourceful. loved the philosophy bath products in the bathroom. we only had a few glitches. when my boyfriend and i checked in we had been on an all night flight from costa rica so we were hoping to check in early. the woman at the front desk told us that we could check in early to a suite for ---nt more. she confirmed she was giving us a great deal as it would normally be at least ---nt more typically. we confirmed that we would be able to change back to our original room the following night as we were traveling on a budget. my boyfriend later looked online and realized that we could have upgraded to that room online for ---nt more. not a huge deal but not ideal either. however the next day when we requested to move back to the cheaper room and my partner communicated what he had found online they told us we could stay in the room we were in at no additional cost. the other thing that was a major downfall of an otherwise awesome room was a ghetto air conditioner. the air conditioner was clunky loud and would often just erupt with noise in the middle of the night. also a bit frustrating for a nyc hotel is having to pay for wireless when there are -- starbucks around the area where it is free. i would however recommend this hotel as for manhattan it is a great deal and definitely lived up to its -.- star hotel especially in the upgraded room.',happy
id29293,' good hotel the room was small but fine for two people. the bed was really great loved it. the breakfast was delicious and the service was excellent. two things i didnt like our room was overlooking the train tracks and those things woke us up at - am every morning with it is lovely choo choos and the hotel only has one (really slow) elevator a -- story (-- including the lobby) building really needs two elevators we stayed on the -th floor so we had to use the elevator a lot. all in all a good stay and i would recommend this hotel to friends.',happy
id29294,' the biltmore area of phoenix is a very upscale section of the city where accommodations (at the likes of the ritz carlton arizona biltmore resort and embassy suites) can get more than a little pricey. thankfully the hotel highland at biltmore is a reasonably priced option costing around half the nightly rate of other hotels. located slightly off the main drag the highland is a quiet property that is about a ---minute walk to the shopping and restaurants of either the biltmore fashion park or the esplanade center. there’s no formal restaurant on-site but there is a wine and beer lounge in the evening where you can get a light meal. my check-in and check-out were pleasant and efficient. my room was clean and spacious and featured a flat screen tv ipod dock mini-refrigerator complimentary wi-fi large marble vanity outside the bathroom and a very cozy bed. the complimentary breakfast was served in a comfortable lounge and (in addition to the standard continental fare) featured pre-made omelets bacon fruit salad hard boiled eggs and a variety of yogurts. you might sacrifice a little convenience by staying here but if you’re a business traveler the highland is a comfortable alternative that won’t devour your per diem.',happy
id29295,' do yourself a favor and dont waste your time or money at this place. it is a dump. we were there july ----- and the air conditioner in our room never worked. we complained numerous times every day and they only thing the useless staff could say was im sorry . it was the same story every day they have engineers working on it. we left on the --rd after a power surge created a brown out and the fire alarm system went off for hours and no one knew who to call or what to do. we stayed there due to a fire conference that was going on and it was the only hotel that was available. never again will i stay there. there is a reason they are no longer affiliated with harbor magic hotels. this place isnt fit for a dog. go elsewhere. you will be happy you did.',not_happy
id29296,' i wanted to spend five days in nyc without spending a fortune. i also didnt want to stay at some low budget family-oriented cheesy hotel. well in nyc there are few options in between luxurious and tolerable. luckily for me a colleague recommended the chelsea sheraton. the price was right--i booked only - weeks in advance and got rates of $--- for weeknights and $--- for the weekend. when viewed from the exterior the hotel isnt much to look at but once inside it is nicely decorated with modern hues and comfortable furniture. it is located just few a blocks from madison square garden diners shops etc. there is a whole foods right across the street (that is one thing that sold me on this hotel). you can walk up to w. -- and -th ave and catch the c subway (no transfers necessary) uptown to the typical tourist haunts: natural history museum the met central park etc. there are several duane reade is dunkin donuts and starbucks within a very short walking distance. but why not try some of the nicely priced local diner and restaurants? hotel rooms come equipped with a coffee machine free internet service (that also sold me) and fresh bottled water. the bedding is comfortable and my room and bathroom were clean. staff are very courteous and friendly. the staff remembered my name and greeted me each time upon seeing me. i travel frequently and that level of staff attention is hard to find even at the luxury hotels. the down sides? the rooms are small but i hear that is typical for nyc. there is no fridge or microwave in the rooms. if they added a fridge and microwave to the rooms then id give this place five stars. note: if youre coming from washington dc and taking the bolt bus the bus drops you off at --rd near madison square. this hotel is within walking distance--just --- short blocks.',happy
id29297,' my stay was ok the temperature control was good the maid service was clean. my issues were the business center and the food. the business center is on the third floor called wired . there is no phone in the room to call for assistance. the printers charged my credit card for pages i did not receive and you have to use your credit card to access the internet. there were no instructions on how to get the pages. i eventually had to call from my cell phone to the front desk and it was then they instructed me to go back on line (using my credit card) go to printme.com get an access number and then it would print downstairs. i was assured that i would get refunded my charges on my credit card but was not. the food was ok but if you eat your beef well done you have to make sure that it is cooked that way. i had a room service order of well done burger and over --- the burger was deep red. it took -- minutes to receive my order because room service said it would take -- minutes to do the well done burger. i called room service (it is now -- pm) and they said that they would send someone to redo the burger but it would be another -- mins to - hour. i told them i would eat it the way it was.',not_happy
id29298,' staying at the regis on a busy friday evening for some weekend work. nice spot--im determining after - luxury collection stays this year im more of a westin person but this spot is very nice in houston if you are looking for a quiet romantic spot. -. drove my rental up and immediately approached by a valet then another. i was actually introduced to his name first before he asked for mine. nice touch! -. escorted by the valet (wow!) to the front desk. he offerred to take my bags but im self sufficient so declined but he still walked. (wow again!). the clerk was on the phone with a chatty customer; i waited about - minutes but understood. -. nicely introduced by fd agent and told i was given an aster suite as a plat. offered points or amenity; selected points. this step was the only different step than others were offerred-while waiting i observed two non-frequents guests checked in. they were very well treated by their agents. my agent apologized profusely but not over the top. took my id and card and with a fast glance began to call me by name. then he did only what i have experienced at the hyatt andaz hotels--escorted me to the elevator but was not intrusive in doing so whatsoever. i barely noticed what he was doing. -. aster suite had a long hallway leading into the minibar-bath area and then a very good sized bedroom and living area. -. i went to dinner down at the galleria (had to walk to target to get cash for the valet--there is an atm but i refuse to pay $-.-- plus bank of america charges). returned and it was quite busy. short wait between taxicabs but was nicely greeted and i could tell a sense of urgency by the valet when i was waiting. -. returned to room and found a nice plate of chocolates--easily an amenity anywhere with a texas theme. acqua panna bottle too. -. turndown came by but i was in for the evening. gave me as many bottles of st. regis water i wanted offerred chocolates. i got an extra shampoo and soap--housekeepers very very pleasant and hospitable. -. called for an extra set of towels-came up right away. the only issue was at -pm i called for a complimentary shoe shine as indicated in my suite drawer. left my shoes out at -pm expecting to get them at some point overnight. when i got back at -:-- i called to make certain they were planning on the effort as my shoes were still outside my door as they requested. they came right up and had them back within -- minutes---wow. not sure about the butler service they mention in the room but im fine with that--i dont need a butler hanging around me. very nice place--however the only negative is that it is a little away from anything. no within walkin distance which is rare for a galleria hotel. they mentioned a shuttle but i hate to deal with having to coordinate the return trip. overall i was very impressed with the staff service and property and a reasonably priced mini bar to boot. just move it a mile west :)',happy
id29299,' the room was fantastic with a view of lake michigan. the room was kept clean and tidy throughout my week stay. i really enjoyed the fact that the sheraton was really close to everything. more than anything there was a complete absence of any issues that plague trips to lesser hotels. i was able to relax and unwind each day during a hectic week working at a trade show. i really liked the fact that my starwood preferred guest room had amenities that included a multi-port electrical outlet that allowed me to plug in and recharge the myriad business tools i needed for daily business. it is little touches like these that make the sheraton a haven for business travelers.',happy
id29300,' i booked this hotel as a birthday treat for my girlfriend and to celebrate our recent engagement! it turned out to be the coldest week nyc had seen in -- years but that didnt stop us having a brilliant time and it was great to see the city in the snow! all i can say about this hotel is that its fantastic with a good spacious clean room very friendly staff and great location perfect for exploring the city. the staff were also at hand for any questions we had regarding what to see etc. it really was a great trip with the hotel being a great base. special thanks goes to romona who helped with questions we had before we arrived and helped to arrrange for a lovely bunch of flowers to be placed in the room for my girlfriend is birthday on our arrival but she was just typical of all the staff at this great little hotel. given the mad rush of the city it was nice to return to somewhere peaceful at the end of the day to rest. by way of a recommendation we will definately stay here again when we return to new york to see it in the summer.',happy
id29301,' we really enjoyed our time at the hotle. the service and food were wonderful. our room was a good size and it was very clean. it located in a very good location and would def consider saying there again.',happy
id29302,' we are in houston at least once a month. this was our first time to stay at this hotel. it was perfect. just north of the beltway which was good for us easy access. the hotel met all of our criteria very clean great service the bed & pillows very comfortable and -- hour fresh hot coffee. they had free breakfast and it looked very good when i went for coffee but i didnt eat on this trip. it was also close to fast food & other nicer restaurants. i was very impressed. we normally stay at another hotel north of here but this hotel was about $-- less per night and was probably better than the other place we normally stay.. this is now our north end hotel for trips to the houston area.',happy
id29303,' we stayed in a bayside lanai which is definitely worth the extra price. mission bay was right outside our door. enjoyed lazy mornings from the adirondack chairs watching the sailboats go by and evenings found us roasting marshmallows at one of the many fire pits on the beach. you can easily walk or ask for a ride on one of the resorts golf carts to the pools restaurants and recreation areas. or take a water taxi right to sea world and avoid the lines! check the web site for the many fun things to do.',happy
id29304,' had - rooms at fabulous rates during december. we were greeted by a beautiful lobby christmas display and on sunday morning the lobby featured christmas singers and hot cider and cookies. despite the fact that a major christmas party was booked at the hotel the rooms were quiet and one room had a fabulous view. learned to take the elevator up in order to get down - the hotel is so large! had a nice buffet breakfast although a tad pricey. getting the car from valet parking is a hassle with such a large hotel. i would stay there again as long as i got another fabulous internet rate!',happy
id29305,' if you are looking for elegance excellent service and fantastic location...stay at the pierre hotel in new york! the hotel is beautiful with a staff trained to make every guest feel very special. our premier room was very large and immaculate but could have had better lighting for reading. the bathroom is adequate but needs updating and we were told that the new owners plan a major renovation in the near future. our dinner in the dining room was outstanding as was the excellent substitute pianist. the hotel is location is perfect for all -th avenue and madison avenue shopping and we would highly recommend a stay at the pierre.',happy
id29306,' this location is fantastic. if you want to experience the madness of chicago but dont want to stay in it you should stay here. this hotel is tucked away in a posh neighborhood of chicago but within walking distance of old town state street michigan avenue and the lake. the rooms are nice although the decor is a bit overwhelming much like a hotel in south beach fl. the rooms are very small with very small bathrooms. the customer services is not that great and the hotel doesnt offer much other than a place to stay. park your car somewhere else!!! the valet for this hotel is absolutely horrible and you have to use it because they do not allow self parking. you will have to wait at least -- minutes to get your car.',not_happy
id29307,' i made a lot of calls before our cruise out of boston and every hotel we called was much more expensive and did not have shuttle service. we caught the shuttle at the airport and had a pleasant trip with a very friendly driver. he gave us lots of information about which train to catch for all areas of boston. we were close to a number of restaurants and a grocery store across the street. we walked to a very nice market where we got some delicious clam chowder & salad. (wish i could remember the name - lambert is ?). we had been concerned about the area of town since we didnt know anything about boston but we were pleased with the neighborhood. the next morning we took the shuttle to the port of boston and our cruise to canada. this hotel was a good start to a wonderful vacation.',happy
id29308,' everything about this accomodation was perfect for our trip. travelled with my wife on a - month holiday of us. this place had microwave and fridge and with a ralph is supermarket around the corner this saved us some money. location was excellent- -- metres from subway-train and buses out the front restaurants laudromat and shops nearby. service was very friendly.',happy
id29309,' very nice hotel great room small bathroom. very nice staff. bed and linens excellent close to everything but questionnable neighborrood...',happy
id29310,' i stayed at the sheraton wharf in november with my wife mum dad brother and his partner. to sum the hotel up in one word id use................brilliant!!!!!!! the location of the hotel was great. it was very close to pier -- and also the beginning of the tram line. getting about was so easy. the hotel has a nice bar with a great outside seating area with open fire tables. now on to the most important part the rooms. the rooms were absolutley brilliant. they were very clean and very modern. we had - double beds and and a nice tft tv. the decor was very bright and fresh and the bathroom had everything you need and again was of a high standard. it looked like the hotel had not long since been updated and the rooms were perfect. i seriously cant speak highly enough of this hotel. if youre looking for some where to stat in san francisco then make it this hotel a+++++++',happy
id29311,' three perfect days at the st.regis san francisco! i arrived a bit apprehensively  to stay for the first time at the st.regis san francisco for a three night stay after spending some  quality time at the hotel bel air and  staying as a repeat guest at the four seasons  in beverly hills where the service was grand.however this  particular hotel far exceeded my expectations and  in my opinion was much finer in the way of accommodations and service .in fact after conversing with the outstanding front desk supervisoralan yee at check ini was made to feel immediately like royalty.alan is a very skilled polished and well  seasoned hospitality professional.a rare elegance these days which  seems to be missing in many  american hotels where management and operators seem to be more concerned with their bottom line  rather than hospitality or service to the customer and guest. as a starwood preferred  member and customer we were upgraded to an  ultra comfortable and spacious executive suite with nothing but the finest of furnishings and the latest of electronic gadgets.we were offered the services of a butler as well as  an unusual menu of luxury  baths in the large marble bath room with  offerings of champagnecaviar and chocolates served by the butler.very decadent and super luxurious if you want to  splurge and spoil yourself a bit. the room is climate drapery blackout shades tv sound system and lighting were all controlled from a single  bedside touchpad.the bedding was outstanding a and i slept better then i have all  year at any other hotel. the restaurant and bar were superb as was the very chilled out yet luxurious lobby with its cool modern and somewhat cozy relaxing fireplace wall separating the room  and seating areas.the hotel is very well located and within easy walking distance to almost anywhere you would want to go to in san francisco.the bell staff  housekeeping staff and concierges were superb and their restaurant and local suggestions were on point.as a frequent business and leisure traveller i rate this hotel a true five star and will be sure to recommend it to others.i would even go so far to say that this was my finest hotel stay of the year and i am a fairly critical traveler  and customer. in fact if this is any indication of the st regis  hotel group standards i am most certain that it will  now be my first choice in the luxury hotel category surpassing my four seasons preference and recent experience.i look forward to returning .off to the next destination....... thank you for exceeding expectations!',happy
id29312,' embassy suites hosted our family reunion this year and all of my family members raved over the value they got there. they loved the manager is receptions (free cocktails every night - unbelievable!) and they enjoyed the breakfast so much that they got up early to partake of it. the indoor pool area was relaxing and the park-like atmosphere of the atrium (including that wonderful waterfall) was incredibly peaceful. i observed several family members dining in the restaurant in the atrium and although i didnt get a chance to eat there this trip i heard the food was great (even if it was a little pricey). the location of the hotel was perfect -- we ate at several nearby restaurants (i ate at red lobster and olive garden) shopped twice at the nearby avenues mall and went to church (the church of jacksonville) less than two miles away. i helped plan this year is reunion and worked very closely with mark (the catering manager) and luisa (the sales manager) for nearly a year. they were so helpful! the two of them made planning the reunion and banquet very very smooth. when i arrived at the hotel i met the general manager chris who was very attentive; and juan the operations manager who made a couple of appearances at our friday banquet just to make sure everything was going well. and that is another thing -- the food at the banquet was delicious! all of my family members loved it. there were so many other people (whose names i didnt get) who helped make everything go smoothly... i wish i had taken note of all of their names so that i could mention them here because they were really attentive to all of our needs. i just cant say enough about this hotel. this was the most trouble-free reunion of all of the ones ive helped to plan. my family really really enjoyed themselves. i would highly recommend this hotel to anyone planning a group event.',happy
id29313,' i stayed here in order to visit family - for three nights. the manager was welcoming and polite - the room was clean had a refrigerator and microwave and housekeepers were meticulous! i was very impressed with this facility and would recommend it to anyone looking for a reasonable price a safe facility with a more than adequate breakfast too. the beds were comfortable - ac excellent - i would stay there again!',happy
id29314,' we stayed here over july -th weekend - our first stay at a drury hotel - we were extremely inmpressed - the building is gorgeous - fully restored and renovated former alamo bank building - many original artifacts and features have been retained - extremely attractive throughout. our room was called a jacuzzi room - the room itself was not large but it was well laid out and everything was very new and upscale - the bathroom was big and brand new with a terrific jacuzzi tub! the room had a small sitting-dressing area with a partial view of the river. there was also free wireless internet and - hour of free long distance calls daily. the free hot breakfast buffet was good - not awesome but definitely good - very busy but the staff kept things moving along very well. there is also a free hour daily with beer wine and mixed drinks - busy - but comfortable seating was available and there is a huge plasma tv showing sports etc. free hot and non-alcoholic cold drinks are available throughout the day - as is fresh popcorn! all of these extras are very nice and appreciated. there is an open-air roof top pool with - hot tubs - the views from up there are great! the staff were very nice and professional but unfortunately not very well informed about the city - they wanted to help but just didnt have the answers to our tourist questions! the san antonio tourist office is opposite the alamo and it has great staff - definitley go in with any questions you may have! the hotel is location is excellent - direct access to the riverwalk but in a quiter section. san antonio is a first class destination - an extraordinarily beautiful and exceptionally interesting city. our only complaints about this hotel was long waits for the elevators (--+ minutes) and the line for valet (to pick up your car) stretched throught the entire lobby (-- - -- people on line) - we were glad we arrived by taxi!! we will definitely go back to this hotel!',happy
id29315,' this hotel experience was just plain ridiculous. to start we arrived to find another family in front of us with the mom in tears because they couldnt honor their reservation - apparently they overbook the rooms at this place. so this family - with - kids - was sent over to the marriott. my husband and i had - kids with us so we were worried at this point. and rightly so. the desk clerk told us that she didnt have our room available either. but we could have a smaller room if we wanted it. not wanting to trudge to the marriott with - kids at -pm we took it. the front desk person told us that they dont guarantee rooms that are booked online. nice. in ---- this place cant guarantee your room if you book online??? whatever. upon first glance the room was ok. till we noticed the musty smoky smell and stained furniture. on top of not having the room we paid for available they gave us a smoking room when we specifically reserved nonsmoking due to my very bad allergies and for the kids health. my husband complained but they said again that no other rooms were available. they sent a custodian up who promptly started spraying air freshener all over the place - great for allergies of course. at least he was extremely nice and apologetic - he left an air purifier that didnt do much. the one thing i can say for this place is that the free breakfast is great - lots of selection and everything was hot and decent. you would think that once we checked out the crappy time was over. but no. i started getting weird random charges on the card i used to check in. especially weird because they are from the hilton garden hotel which is connected to the suites - but where we did not stay. neither the accountant nor the managers at the hotel(s) have any idea why these charges are on my account. so on top of everything else i now have to deal with fraudulent charges on my credit card and the (hopefully) temporary loss of $--- in my bank account.',not_happy
id29316,' our trip was a friday through tuesday trip for my wife and i and our daughter is family which included our -- yr. old and -- yr. old granddaughters. the trip was for sight seeing shopping attending plays and of course our favorite activity in ny........eating. i travel the us as part of my job and stay in all types of hotels and i can tell you that our experience at this hotel was great. the location is perfect as it is - blocks to times square less than a block to - subway stations and - blocks to a -rd station. the subway is our preferred way of traveling around the city. the rooms are all clean and perfectly maintained. but the staff is what makes this hotel outstanding. from the email from the dir-guest services a week before we arrived that asked if they could do anything for us before or upon arrival the bellhops upon arrival the front desk at check in the concerige to the person stationed at the entrance to welcome you or anwer questions to the follow up email once we arrived back home..... the staff was outstanding. i compare the attention we recieved from the staff as comparable to service i have received at a ritz property. i cant say enough good things about the attention and help from the staff and the hotel management has done a great job in their training. great location great rooms great staff equal a great stay! i will return.',happy
id29317,' although we can´t say it is cheap (after all there ar no cheap hotel at manhattan) it offered a good value. the service is very good. for our surprise they offered umbrellas at a rainy night. they gave great advice about new york places and restaurants. rooms are very clean and the bed is very comfortable. bedrooms are small (as always in manhattan) but not ridiculously small as some other hotels. the wine & cheese during the afternoons are for real.',happy
id29318,' spent an entire week in chicago at this location. cant say enough positive things about this place: great location - close to the museums parks great restaurants the l and convenience stores (i.e. target cvs walgreens and ---). the hotel is also close to several choices of coffee shops: starbucks caribou and intelligentsia. the rooms are spacious (rm# ---) including the bathroom. the room did have a flat screen tv. the hotel staff (louis derek & patty) was so gracious and accomadating. plan on staying there again on my next trip to chicago.',happy
id29319,' my husband and i just returned from the majestic hotel and we could not have had a better experience. like most who stay here we chose the hotel because of its proximity to wrigley field. upon arrival we found that most of the restaurants we wanted to visit were in the vacinity as well! lucky is featured on man vs food on the travel channel was amazing!! we went there twice for an awesome yet cheap meal. yes the rooms are small but so what? they are immaculately clean and the beds are ridiculously comfortable. what more do you need? mona at the front desk was very helpful with everything as was everyone else we came in contact with during our stay. the common room was wonderfully decorated and a nice continental breakfast was served in the morning. cookies were served in the afternoon and coffee was served all day (which was wonderful). i found that my favorite thing about the hotel was the location. we were literally a half block from lake michigan. there is an awesome park next to the lake and we actually joined the locals and went for a few runs in the mornings. it was great. it was never noisy and every street around us was completely lined with beautiful trees. i miss it now. we will definitely be returning to the majestic hotel.',happy
id29320,' i spent one night at this property when business took me to ut dallas. its location convenient to both dfw and ut dallas was an attraction as was the very reasonable rate at a full fledged marriott (so with a concierge lounge). let me start by staying the service at all levels was excellent i felt truly valued as a guest. from check-in to the concierge lounge and i would specifically point out the wonderful attendant in the lounge whose name i unfortunately do not recall. while on the lounge it was excellent. the food was quite a bit more than i am used to in a typical concierge lounge there were ribs french fries and other good tasting food options the evening i was there and nobody was in the lounge so it was very quiet. the fitness center was excellent as well. it was large overlooked the pool area and each cardio machine had its own television monitor with an audio jack. the weight machines were all relatively new and well maintained. the exercise room allowed me as good a workout as i get in the gym i use back home. as far as the room it was nothing special but it was clean and that is really all i ask for. the rooms could use a bit of a makeover as some peeling paint and worn carpet is a sign of age but nothing that would keep me from returning. i was a bit concerned about potential freeway noise with a room facing the expressway but that did not end up happening. for the right price i would definitely stay again. the hotel is also a short walk from an excellent selection of resaurants.',happy
id29321,' we spent a week in may-june at the carlton & found it a relaxing haven from the bustle of the city. we were on the -th floor at the front of the building and yes there was people & traffic noise but............we were in the middle of a major city so not unexpected or an issue. we had a standard king room which was adequate though a proper kettle would have been appreciated for the tea drinker among us! the staff were friendly and helpful but unfortunately we never made it to any of the hours :( as we enjoy walking everywhere we found the location suitable for getting around and as the buses ran past the hotel front door nothing was too far away. yes the tenderloin district is nearby but we heeded the advice given by hotel staff and never had a problem. the fly bar next door is fabulous for light meals & mixing with the locals and on a friday-saturday night can be a little noisy.',happy
id29322,' i recently stayed at the omni austin downtown on a leisure trip. my partner and i originally booked a regular room with a king size bed but on arrival we were upgraded to a one bedroom suite. i could not have been happier with the quality and cleanliness of the room along with the fabulous views afforded by the upper floors of the hotel. gym facility was great (though i never went in the morning so i dont know how crowded it might be during busy times). the rooftop pool was fun but small and it was closed for one evening because some idiot brought a glass in the pool and broke it. also the hot tub was out of commission during our entire stay a definite disappointment. the staff were helpful and kind providing extra assistance when needed. one evening i had called down to the front desk to inquire about a vending machine because i wanted bottled water. no vending machine but room service happily brought me two bottles of water at no charge. i would definitely recommend the omni to anyone interested in staying close to the downtown austin area.',happy
id29323,' stayed at the hotel san carlos for - days-- nights while attending a trade show at the phoenix convention center. it is definitely old and has a unique character if you like that sort of thing. personally id prefer large clean modern rooms with working plumbing and computerized reservation systems that work. it is supposedly haunted but nothing seemed supernatural while i was there. our company had contracted for about -- rooms at $---night well in advance but the hotel overbooked and quite a few of our staff were told that we had no reservation and would have to go to another hotel. fortunately our event planner was there and she threatened lawsuit since we had a contract. she had to spend about - hours in the lobby taking care of details but most of our staff were given rooms eventually. im sure they had to bump quite a few other travelers. the desk staff seemed confused by their own computer system and didnt really know what was going on. one positive of the hotel is the location. it is only - blocks away from the convention center and easily walkable. but the entire downtown area seemed to be under construction and was quite noisy round the clock. the downtown area is populated by quite a few homeless folks and while were were in town there were two reported muggings between the convention center and the hotels. i wouldnt recommend walking alone at night around the area. the hotel san carlos is a very old hotel (----) and while it appears to have been renovated there are still quite a few things that need updating. very tiny shower with cracked tile and old fixtures. the plumbing is questionable (scalding water from the showers every time a toilet flushes no water pressure on my cold sink faucet). really enjoyed the - inch dead cockroach (well twitching and on its back anyway) that showed up in the tiny bathroom on my last day. rooms are very small no thermostat in the room. since the entire building has a central air system you either open or close the room vent. i could swear i smelled cigarette smoke coming from the vents. quite noisy as well. my -th floor room (the top floor) must have been directly underneath the main air conditioning unit which vibratated the walls and hummed very loudly around -:-- am and -:-- am. foam earplugs are a great thing to pack with you but i left mine in my other suitcase. bed was small but comfortable. tv only had about -- directtv channels working a couple of hbo channels were snowed out. continental breakfast was included which consisted of raisin bran a few bagels muffins and oj. nothing to write home about. we were there for - days and didnt find too many dining options within walking distance. arizona center (about - blocks away) has a hooters lombardi is (italian) and sam is (southwest). saw a quiznos and subway near the hotel no sign of a mcdonalds or other fast food. a circle k gas-convenience store is - blocks walk from the hotel but dont do the walk alone at night. one other note our director was given a suite which turned out to be just two regular small rooms with a door in between. at least his bathroom had a tub but there was a -- step up into the bathroom for some reason. i have no problem with quaint old hotels that try to take you back in time to a golden era but this one is using age as an excuse for low grade accomodations. i doubt that gary cooper would have put up with this hotel back in the glory days. invest in some modern upgrades like better plumbing and modern computers; just keep them hidden away if you really want to give that historical feel. next time ill gladly pay the difference to stay at the hyatt.',not_happy
id29324,' i write this from the hotel. theyve apparently lost my laundry promised for this evening. they have no idea where it is. a room service steak dinner was delivered without utensils but a telephone call corrected that (within -- minutes). the hotel is motel like in construction with all doors facing outwards and a very loud air conditioning system. this is of the type mounted below the front window and blows upon the bed. it requires some hit or miss adjustment of the knob over a couple of hours to obtain a stable and comfortable temperature. (no accurate thermostat). in general then a motel feeling to the room in every respect. the rooms seem rather old and show scratched and worn furnishings. this nonsmoking room has a strong odor of deodorizor. i booked a - day stay but at checkin my key was misprogrammed for a single day stay. internet access worked in my room but not my traveling companions. ice machines have beem removed from some marked locations and signs substituted directing one to other locations-floors. the restaurant is okay but extremely slow if busy. my room service steak was also ok but rather cold by the time the utensils arrived.',not_happy
id29325,' very nice clean hotel with friendly staff. great for family. great heated pools (one for kids.) two jacuzzis ( one for adults only) we would definitely recommend. be sure to check in early and take advantage of the pool. my kids love it!',happy
id29326,' it is a four season hotel so the expectations are high and once again this hotel didnt disappoint. the lobby is understated and classy reeks of class and money but at the same time is inviting. this is a rare combination that makes you feel immediately at home. the front check in staff is world class. i found them to be kind and caring and genuinely interested that i have a positive stay. the only way that i can put it is that seemed personally invested in my happiness and comfort. great first impression. the rooms though on the smaller side are gorgeous. the design is elegant not terribly modern but much like the living room of an extraordinarily rich aunt. classic. the beds are simply divine and encourage loungy mornings after drinking too much wine at the bristol lounge. though not the same since aujourd hui left it is still in a prime location in boston...near both the business centers of the city and (if youre a tourist) near the sights highly recommended',happy
id29327,' we stayed here three nights in a one bed suite. the rooms were large and well appointed. the bathrooms were also large. they were clean but the last day there we had a large cockroach in the bathroom. my husband did the gentlemanly thing and trapped it underneath a rubbish bin. the room was a little bit noisy. the sheer number of guests plus the fact that the lounge area has a window looking inwards towards the atrium mean that some noise was inevitable but not unbrearable or too intrusive. the gym was great and the children enjoyed the pool - though it was pretty small. the breakfast was like feeding time at the zoo. i am not being disparaging towards the guests but the buffet was overwhelmed at times and the sheer number of people grazing for food meant that it seemed like a scramble. the breakfast was nothing special but sufficient. i guess i had been spoilt somewhat by the previous hotel in new york which had cost the same for - nights rather than - and it was of a better standard. perhaps i am being overly critical for that reason.',not_happy
id29328,' very good location – just upon washington circle and few steps away from pennsylvania avenue. foggy bottom subway station is - minutes away. the reception staff is not so friendly but efficient. we arrived at the hotel around --:-- and they didn’t allow us to check in – they said not before --:--. for someone coming from - hours train trip from philadelphia that sound really unpleasant. they kept the rule but not me coming back again. the concierge was always trying to help and being friendly but we kept always the idea that it was only for the tip and not genuine. good enormous comfortable not so clean room. large and convenient balcony. two queen beds. flat screen tv and mp- dock station. large but not so modern bathroom. a -ft x -ft kitchen well equipped. a-c in good condition and working very well. a little bit expensive. it is a functional but not cozy hotel. if you’re staying a little bit longer or if you care for some extra comfort and design then this is not the hotel for you – and i’m sure you can find a better one for the same price amount.',not_happy
id29329,' from the outside it appears that this property may be a bit dated but after walking in that changes. the common areas in the lobby are beautiful and spacious. the restaurant actually serves decent food for a airport property and the shared open wifi computer workspace is great. the rooms themselves have very comfortable beds with upgraded linens and pillows. nice desk and workspace area in the room. surprisingly quiet for a airport property. the shuttle runs every -- minutes starting on the hour to the airport and it was very punctual a huge plus with me. the staff was great from the front desk to housekeeping. one particular employee keneshia w. really went above and beyond. i realized i had left my phone charger home and my phone battery was just about gone keneshia offered the use of her personal charger as long as it was back before the end of her shift. that is really going above and beyond and was very appreciated. i would stay here again without hesitation while in austin on business. in summary a great property and great staff.',happy
id29330,' really enjoyed our stay here it made our stay in new york very special. the service is very professional & welcoming while the rooms are luxurious! we found the restaurant & bar to be expensive though.',happy
id29331,' we needed a room for a saturday night in center city and were to find one at this hotel. it is location is great and the suite came in handy. reasonably priced for size and location. we had friends in town for the weekend and had a late night saturday and early morning sunday. so rather than heading back to the burbs we stayed here. room was clean and spacious. our friends have young children and in between our events we stopped by our room so the kids could unwind a bit. there was room for them to play and wander around in the suite. bed was comfortable and the toiletries were by crabtree and evelyn nice touch. we missed the complementary wine reception but it is every night from -:----:--. overnight valet parking was $-- (ouch). not much choice there unless you want to keep paying a meter. but breakfast is included!',happy
id29332,' got here at -:--pm told i had to wait till -pm to check in there is - checking parking spots and one was fill all day by an employee. the drains are very slow the tub water will fill to above your ankles when in the shower and the toilet does not flush all the way. caution in rm --- as the microwave will burn your stuff. the room was ok just could of been cleaned better and the plumbing needs work bad....',not_happy
id29333,' outstanding location adjacent to fashion valley mall and trolley system. very pretty grounds and long serving friendly staff. personable and friendly service from margaret kennedy on sales staff.',happy
id29334,' if you want to be in the heart of the city around the corner from trans america with a view of the coit tower at a resonable price...then stay here. the room was small but clean and a little noisey since it is on a busy street.',happy
id29335,' we chose this hotel for - reasons: -) it was the only one which offered included breakfast in the price and -) it had the least negative comments on tripadvisor... and there is a reason for that! let me start first with its location: it is located in midtown yes but it is not full of tourists (we were tourists ourselves but we didnt want anything touristic ). madison avenue is a very classy avenue very quiet but yet only a minute away from -th avenue and all the fuss! plus it has an incredible view of the empire state building which is really really close to the hotel. now the hotel itself is excellent. very elegant with an artistic touch it gives you the idea that every single detail is well taken care of. the room was absolutely perfect! what striked me the most was the sofa near the window.. so nyc!! and of course the bed........ it was one of the most comfortable beds ive ever slept in! and the pillows? paradise! plus the staff is really polite and smart: i had mentioned that by the time of the arrival we would be newlly weds and they moved us to a bigger room and offered us some champaign for free! other than that a nice lady cleaned our room every day and we had clean towels every single day (we stayed there - nights). the amenities in the bathroom were from the label malin&goetz which are fantastic!! the breakfast was rich: there were bagels croissants different kind of pastries coffee and tea. and the staff in general was really polite: they would greet us with a smile open the door for us and ready to assist us. i am already missing it... if you stay in new york you should definitely stay there!',happy
id29336,' this hotel is very special as it caters to the kids. the attention upon entering (they are greeted with a small toy and ride the luggage cart) made my boys really excited to arrive in san francisco. it is a very nicely decorated hotel and well located.',happy
id29337,' it was our first trip with are - month old son and the commonwealth went the extra mile to make our stay comfortable. they supplied a crib and mini bar fridge for food and even asked whether we had a boy or girl to colour co-ordinate the sheets and blankets. they gave us a mini pack of supplies from johnson & johnson which included baby wash shampoo powder cream and a sample of diaper rash cream. to top it off they even gave my son his very own teddy bear for the crib. excellent customer service and we highly recommend it!',happy
id29338,' i only write comments when something is really good or really bad... chambers hotel is exceptional! the location chic ambiance style and cosy feel was felt throughout. it was a pleasure to stay in the room watch tv get a good shower! damn it was the best shower i have ever experienced! stayed in a standard room and had no problems whatsoever with its size the free internet and the ipod charger in the room was really handy. all id say is that the lights were a little dim and dimmer switches would have been useful but that really didnt matter. overall an expensive treat place... but given its premium location and convenience as others have suggested then its well worth it. the only negative i will say is the continental breakfast it cant be called that. it was one coffee and a selection of high style bread. its new york some things need to be there like a damn good breakfast or bottomless pastries! that might encourage more at breakfast???? smellies dvd player in the room the hamper in the room outway this however! we will definitely go there again when next in new york. if you need a gym they give out complimentary passes for one just up the road.',happy
id29339,' the lobby of hotel ok.nice clean ok. had room - double beds was nice size. bathroom extremely small also on the dingy side. clean but just not want you want in a hotel. furnishings victiorian like. all & all ok but we stay in chicago alot & wouldnt stay again only stayed due to great rate for a wedding we attended. many other nicer hotels along michighan ave to stay.',not_happy
id29340,' i live in the bay area and i spent one night at the hotel de anza during the san jose film festival. the historic hotel has been renovated in an art deco style and is beautifully maintained. the rooms seem small although the bathroom in our corner room was huge. my only disappointment is that the interior of the hotel has little of the remaining architectural details of the older hotel. in spite of this the designers respected the building is past in their decoration of the public areas and rooms by giving a modern take on what was its vintage design. one cool aspect of the hotel is that you can actually open the windows in your room! the front desk person could not have been friendlier and more professional.',happy
id29341,' the check in and rooms were very nice. unfortunately there was room remodeling that went on starting early in the morning each day. we had a nice dinner in the high end restaurant and paid cash which we left on the table with the bill. the maitre d literally accosted us in the lobby stating we ran off without paying. we told him we paid cash and he asked us to wait while the money was searched for. mysteriously the money was found amongst a stack of trays. the food and service were good but the accusations and behavior were unacceptable. we have always stayed at the four seasons and thought we would give the peninsula a try- never again!',not_happy
id29342,' i got a great rate ($---) for a very well located venue and that was my bottom line so im a happy camper and will consider returning for similar rate for a similar one night stay where we were not in the room much. however anyone who is expecting the plush room that you might get at the wyndham (a little higher rate worse location smaller rooms but all the bells and whistles of new linens cushy pillows and hip toiletries in bathroom) will be bummed out. the very very large pre-war building in nyc room (- queens with a fridge and microwave high ceilings) is sparse and plain in appointment. that said i found it to be clean if dingy. didnt partake of the inclusive breakfast this trip. internet was an extra $---night. did have one bad experience when on arrival keys were not ready because key machine was broken so bellman took us to our room with master key -- which turned out to be the wrong room complete with naked people in bed when we walked in!! my teenager and i scurried out and made sure to use the ball and chain lock on our door that night. so be wary of sloppy bellmen!',not_happy
id29343,' hotel is nice and clean. staff is friendly. room has the basics and is nicely decorated. shower is nice no bath tub. bed is firm. a little too firm for my liking but still comfy. i will be staying here again.',happy
id29344,' looks like there is a lot of positive reviews on this property and i couldnt disagree more. just to keep this short upon checkin i had to wait while the person at the front desk answered a phone call before she would help me. this is such a huge no-no. my request to be put in the historic section of the hotel was not granted (and given this was winter in chicago i cant imagine that there wasnt at least some availibility). the room itself was decent but small and the bathroom was a joke. the door was abnormally narrow the sink was devoid of any surface to put simple toiletries on and best yet - the flushing handle on the toilet reminded me of the kind that you kick with your foot in dirty public restrooms. really couldnt they have something a bit more civilized? to get ice i was required to make a trek several floors away as there was no machine on my floor. to make matters worse the elevators were painfully slow and i believe one of the - elevators was out of service...the trip for ice literally took me -- minutes. would never stay here again no matter what the price. in fact when i book rooms via hotwire i actually try to stay *away* from the region and star rating that the intercontinental resides in....which is a shame because the conrad across the street is in the same category and is light years better than this old tired lady.',not_happy
id29345,' we stayed here for one night and caught a flight the next morning. the hotel was very clean and the staff couldnt have been more helpful. their shuttle took us to the airport and when we returned from our trip we called and the shuttle came and got us. we left our car at the hotel for a week free with no problems. the only drawback to this place is that there are no restaurants that are easy to get to. for $-- a night it cant be beat.',happy
id29346,' i was stranded due to a canceled flight. one call to hws and they were on their way to pick me up. goody bag waiting at the front desk and a fabulous room. they made a bad situation into a good one. nicest staff ever and a warm friendly welcome. awesome!!!!',happy
id29347,' a nice place to stay. hope i can visit it again. good place to enjoy the great places of nyc. close were most excitement entertainment time square ave.',happy
id29348,' i have been coming to the brookshire hotel in downtown baltimore for over ten years now. i love the magic this hotel brings to its customers during the new years eve celebration. the staff is always friendly courteous and quick to accomodate you no matter what the request. i especially want to thank ms. andrea carter-front desk manager. she really looked out for me. originally my request for a harborview room was not honor. i usually call in october to make sure that i recieve what i want but somehow the accomodations were not what i had expected. ms. carter was very professional and tried her best to fix the problem. she even allowed me to look at two more rooms. she was gracious enough to keep looking for a cancellation. she mentioned that she would extend my cancellation time so that i would have more time to think about whether i wanted to stay or not. needless to say ms. carter saved the day and made magic by getting me the room i requested. i was more then thrilled! breakfast is always great. the cotton club is beatifully decorated and it has a great view of the water. the complimentary drink of merlot also made a diffrence. the bottle of champayne and new years eve party favors that showed up at my door were perfect. the staff was always smiling especially (shelby-a porter). they presented the kids with gold coins to purchase treasures from the beautifully adorned treasure basket. my stay was lovely and extremely magical! i love staying at the brooksire gwen lloyd',happy
id29349,' when i had been the first time in sf and i had been looking for a decent clean and affordable accomodation in sf i did choose the surf motel and hadnt been disapointed. in addition it did seem appropriate as i had been on a mxed surf and culture trip anyway. the location is quite good its not too far from ocean beach and the surfspots close to the bay bridge and it has tons of restaurants and bars close by for enjoying the night life.',not_happy
id29350,' we stayed at the days inn austin (---- north i---) in december ----. we paid $--.-- + state tax $-.-- + city tax $-.--. a total of $--.-- for a double room - beds for - people. the room was big and clean. the beds were very comfortable with - pillows each. now that is nice. the location is good for visiting the lbj library. there was free wifi and probably free breakfast although we never take advantage of this. the only thing against the motel is that it is near the interstate and ramps. it wasnt noisy though. it is just that the view wasnt very appealing. that doesnt change the fact that we still recommend the hotel and would go back if in austin.',happy
id29351,' we stayed here for one night. family of four in our early -- is with a -- & - y-o. very clean hotel and great location to graceland. about -- min to beale street and downtown. lobby staff was very friendly. breakfast was fast and free. rooms were clean and included a mini fridge with freezer and microwave. beds were very nice. they were repainting the stairwells and repairing the pool when we were here. nice property over all. good value. we chose this hotel for the price and he reviews. we were very satisified!',happy
id29352,' if you like this place you have very low standards. the name is a huge lie. i had no idea when booking it that you should stay clear of hotel circle lesson learned. not only was it unclean the beds were low quality (big issue with me) the staff was slow and the restaurant next door whom they use for their room service should be shut down. the food sat in my stomach like a ball of lead. that is until the gas started the whole group not just me. it ruined our get away. it is hard to enjjoy sight seeing when you feel like crap',not_happy
id29353,' found this hotel through tripadvisor booked it and then found it was recommended in guide books. this hotel provided everything we imagined and more. the main criticism on tripadvisor is the rooms are small so we werent sure what to expect on opening the door. the rooms arent large by american standards but a couple from england disagree! more than adequate space enough to fit in a queen size bed and chairs and table with a walk-in closet and ensuite bathroom. the hotel has a certain charm about it which we didnt experience in any of our other hotels during our stay. the restaurant served delicious breakfasts at a reasonable cost. on arrival we found the hotel is signature items ... the plastic duck in the bathroom and monogrammed towels but also candy sparkling wine and a picture frame. hotel staff are extremely friendly helpful and welcoming. union square provides a great location for this hotel with the cable cars outside the front entrance with buses f streetcar and bart a short walk away. we actually did a lot more walking than expected as union square is superbly located within the city with a lot of the main tourist areas a short walk away - though the hills were incredibly hard work! would highly recommend this hotel to anyone and we intend to return. thanks wes for a fantastic stay - we have fallen in love with san francisco and the chancellor...',happy
id29354,' i was up in nyc for a conference and this was a great location.',happy
id29355,' i loved my stay here couldnt find any opening everything was booked im a blonde and generally everyone hitting on me when i barely speak well not saying i loved the privacy peace it was clean.... great everyone was very human and cool ill definitely come back',happy
id29356,' overall my experience with the hotel was excellant except for one strange happening. the first night we stayed at the hotel we had brought with us a bottle of cabernet. we ordered a delivery of food for dinner and ate in the room. this of course entailed many plastic containers and bags which we threw in the trash when we were done. we drank about ---rds of the wine and put the rest in the fridge. i also drank most of a bottle of sprite and put what was left in the fridge also. the next morning we ate breakfast at the hotel. which was included and very good. we went back to the room and put the do not service magnetic sign on the outside of the door and went out for the day. when we returned around -:-- pm i went to the fridge to have a drink of the sprite and noticed the wine and sprite were gone. next i went to the trash to throw away a few items we had used that day in our travels and the trash was emptied. i called the front desk and they told me they would check the key card record to see who had entered the room. turns out they say there were just three entries that day two during breakfast and one when we got back to the room. i didnt know what to say because i know we left the wine and sprite in the fridge and we certainly didnt empty the trash. later that evening we noticed that the card with television stations on it we had used the night before was missing so we couldnt look up the channels we wanted. one last thing my wife had doodled on the not pad in the room and that was missing too. the bed was not made up and no other changes were observed. the front desk said they would check with the head of housekeeping but we havent heard anything from them. the only thing i can guess is that maybe we didnt close the door all the way and a maid started cleaning the room before she noticed the do not service sign on the door that was propped open. the wine was no big deal but it should not have been taken. also they made me feel as if i was lying or something. i didnt demand anything i just wanted to know what happened. the air conditioning stays on and off too long so the room was either too hot or too cold. i finally found a window that opened partially and turned on the fan at night the second evening which allowed us to sleep much better. other then this incident the staff was courteous and the room is nicely priced for the location. there is a deli right across the street with authentic jewish food and full of all kinds of sports memorabilia that i encourage everyone to visit. it was awsome.',happy
id29357,' excellent modern hotel with knowledgeable and friendly staff. great bathroom & walk in closet with king bed and flat screen tv. walked to the hollywood bowl for concert and was in a convenient location to everything you would want to see in hollywood! they offered discounts while we were there for the la city tours and we took advantage of that. we were provided a shuttle and got to tour the city at a discounted rate! will stay here next time!',happy
id29358,' two night stay in nyc for business and pretty unimpressed by the hotel. the inside is old and jaded and the quality of service not ideal. i was put in a twin bedded room with a [locked] adjoining door through which i could hear the neighbor turning his phone off. yikes. then there was the construction noise from the refurb (although the receptionist claimed it was the city) in the morning. so it was not a great night of sleep. i went down to the bar for a bite to eat (it was ----pm) but it was quite a sleazy scene so headed back to the room for food. the room service was very average - i would not recommend the $-- cheeseburger (post paying tax service in room delivery charge) to anyone walk across the street to a diner or anywhere else! the wireless is very slow as well. so far from ideal for business. i did complain and was moved to a better room and the it dept came up and put in a router and fixed line internet cable to my laptop so it now works okay. the management were very courteous and helpful and had clearly been given the feedback about the rooms and internet before. but there is fundamentally not a lot you can do when the hotel is so old. it is going to be refurbished in january so i would be wary of staying until it has been completed. unless you are staying on your own wallet and get a rock bottom price off the internet....the old adage there is a price for everything ! however on a a work trip this is not the place to stay.',not_happy
id29359,' hotel - room comfortable. room service slow and didnt always get order right. reception very helpful. free airport transfer. biggest problem - it is right next to the train tracks which go past all the time. worst one in the middle of the night and they have to sound their hooter as the tracks cross the road - so dont expect a quiet stay! not convenient for downtown denver! when i booked (through trailfinders) it stated on the website that there was a downtown shuttle - asked about it to be told they had just stopped it! they really push you towards taking taxis downtown - only $-- but still inconvenience! wouldnt stay there again! only convenient for airport and if you arent planning on staying in denver as hire car rental next door.',not_happy
id29360,' overall a nice downtown hotel - nothing special - but a good location for walking around. but there were two big negatives for me. first of all my room had some kind of frosted cover on the window. now im sure it was put on the window to conceal the terrible view if a rooftop and building. but i could not see outside at all - not even to see what the weather was. i would have preferred the bad view. secondly and more important to me is that they do not put clean glasses and cups in the rooms. after seeing a news story that some hotels do not put clean glasses and cups in the rooms to replace the dirty used ones - and being a little grossed out by this- i marked the bottom of my cup and glass to see if they would be replaced. much to my dismay when i returned to the room after housekeeping had cleaned it the same cup and glass with the marks still on the bottom were there - rinsed but not replaced. i went to the next room where housekeeping was cleaning the room to ask if i could get clean ones and i saw on the housekeeping cart that there were no clean cups or glasses!! and i could see the housekeeper in that bathroom rinsing the glasses out and drying them with the bathroom towel and putting them right back on the counter! bad enough when a cup that i used is not washed properly and replaced but being there were no clean ones on the cart i can only assume that they are not replaced even when the room changes guests! this was not acceptable to me at all!!',not_happy
id29361,' i have never turned down a hotel or hostel anywhere in the world but after one night at this place i checked out early. when i confirmed to the person at the front desk that there would only be one person in the room me i was informed that i was upgraded to a suite. this was weird but maybe a coincidence. the suite was in an apartment building next door which the hotel also owns and had a broken gate lock and a broken front door lock. it seemed very clean although one of the pillows smelled awful. i was woken up sometime after midnight to someone buzzing on the doorbell. i dont scare easily but this whole experience was very sketchy and i didnt feel safe staying there a second night.',not_happy
id29362,' this place is near perfect. the rooms are small but who wants to stay inside anyway? the room i had did not have air conditioning but was cool anyway. it had a ceiling fan and a wall fan. (we went in mid-oct) was there on the weekend and there were tons of cute coffee shops right next door. the trolley is - walkable blocks away! close to old town and right on the line to go to tijuana. enjoy!',happy
id29363,' we stayed at the pod hotel on two separate occasions during april ----. for a budget hotel in new york the pod is very clean has great service and has lovely extras such as the ipod docking stations in the rooms. as the name suggests the rooms are compact but more than adequate. for our first stay we were in a bunk room with shared bathroom. the beds were comfortable and each bunk had its own mini tv. the shared bathrooms were the cleanest shared bathrooms i have used in a hotel and one of the bathrooms has a lovely big shower with multiple shower heads and we never had to wait for a shower. on our second stay we had a double with a private bathroom. again the bathroom was clean we had fresh towels every day and the bed was comfortable. i would definately recommend the pod to friends as a good budget option in new york.',happy
id29364,' my husband and i stayed a week at the argonaut with our daughter we were celebrating our --th anniversary. the hotel is in a great location close to everything. the room was a decent size and we had a nice view. the day we arrived we checked in went to our room to put our things away and went out to get some lunch when we returned an hour later someone had left a bottle of champaine in our room and our daughter is camera which was left on the bed was missing. after speaking with the manager we were told that we probably put the camera someplace and forgot after we insisted that we looked everywhere he said he would investigate. the next day he said the investigation was complete and the camera was not found. he gave us a small credit not enough to replace the camera nor did he ever ask the cost of the camera. she just received the camera as a birthday gift. needless to say we did not feel safe in this hotel. this was a trip of a lifetime for our daughter and she did not have a camera to take pictures.',not_happy
id29365,' non smoking room smelled like smoke. was ok and staff were nice enough but after a bit of searching found a much better deal --- yards down the road at the motel -. check the coupons in the travel magazines. can find it at the austin tourist info centre downtown.',not_happy
id29366,' we booked this hotel as part ii of our honeymoon trip (part i was napa!). the location couldnt have been better! right by the trolley cars (useful to hop on-off when needing to get to the station for the bart or muni and just fun in general!). near all the best shopping food and attractions. super safe area (walked around at all hours of the night). the hotel itself was beautifully decorated-hand painted... really romantic! for those who are light sleepers or get annoyed with guest noise this is not the spot for you (it is an older building so the walls are thinner than what most are used to with chain hotels!). hot breakfast every morning was wonderful. we were slightly miffed at the note that was left at the coffee-tea nook about how the tea cups cannot be taken to private guest rooms and that a tip should be left (for self serve coffee and tea) but we figured that was a customs gap. overall we enjoyed our stay and hope to be back in a few years!',happy
id29367,' somewhat distressingly i was in an upgraded room. much of the furniture is old there is an obvious mildew issue and youre close enough to the airport to have trouble sleeping (and i am a sound sleeper) due to the rumble from the airplanes. parking is cheap but you have to pay it is behind a fence with a lot of other hotels. the good note is that the staff is friendly nice effective and well quite good. they were the high point of this hotel to say the least. the hotel restaurant is barely there but there are several other hotel-captive restaurants across the parking lot and although i didnt use any i suspect they would be acceptable. im giving this one a thumbs down that may change after the full renovation is finished. great staff though.',not_happy
id29368,' this was the last hotel of our ---day road trip and we loved this place. the suit we got overlooked the huge pool and beautiful garden. the kitchen was a bit outdated but we never used it. being around the sailing boats always makes me and in this place you are really next to the harbor which is full of sailing boats. (only -- min drive to downtown and airport) service is great you can use their bikes for free also the use of the ping-pong table putting green and croquet field is free and enjoyable. the room was clean fresh and well maintained. we didnt have problems with locking our balcony doors as i read in another review. could really recommend people to go here. if you stay here on a sunday be aware the breakfast closes early.',happy
id29369,' picked this place for the location and price. the staff is nice and if your looking for a place to just sleep then it is ok. negatives - im -ft and the shower head was below my shoulders need more places for things in the shower maybe a shelf and a purple spot on one of the pillows which we still dont know what it was.',not_happy
id29370,' great hotel great suite with a kitchen living room and bedroom. i will definitely stay here again and again. i wanted a quiet room and i that is exactly what i got along with excellent service.',happy
id29371,' it is a nice design hotel. great location and quiet . but very small in the room. sink is out of bathroom. bed is very cozy. convenient to go shopping and eat.',not_happy
id29372,' it was clean but the staff is unprofessional upsetting awkward and not very hospitable',not_happy
id29373,' i arrived at late evening for a business trip in la and i took the shuttle to the hotel. the reception is not very patient after she gave me my room key when i asked her where is the breakfast area and the gym in which she just point to the right without looking at me and she dont even tell me where the elevator is. the room condition was old but overall it is clean and ok breakfast does not has much choice for the food not worth if you have to pay for it. the wifi internet speed is very slow.',not_happy
id29374,' my wife and i stayed here for - days - june ----- - and had high expectations based on the reviews. our first impression was not particularly good. we arrived very late into the evening around midnight due to massive airline delays. upon hitting the hotel is front desk there was no one to be found. the bellman had to go search for the front desk clerk who finally arrived after about - minutes. no apology (yet no attitude either). while waiting we picked up a strong odor of insecticide throughout the lobby and when we inquired we were notified the hotel just got sprayed - mmm yummy! anyway checked into the room which was decorated nicely tho a bit small but hey it is nyc. next wanted to check out the piece of equipment that brought me here in the first place...the plasma. big dissapointment. not hi-def and in fact most programs had horrible reception. other points to note bathroom very nicely done. we asked for but didnt get a corner room b-c the hotel was sold out for the weekend. we did get the requested city (non-wtc) view. would i stay here again? probably given the decent rates but would temper my expectations a tad.',not_happy
id29375,' on last june we stayed for two nights on a triple room at elan hotel modern. this hotel is fantastic. very clean and modern rooms very nice staff (front desk valet parking) big bathroom even for three persons in the room. the location is also a point. walking distance from beverly center mall and close to lot is of attractions. for sure well stay here again !!!',happy
id29376,' i was a little worried about staying at w new york. id read some online reviews that werent positive and wasnt looking forward to my stay. i shouldnt have worried my - night stay was incredible. i stayed on the --th floor in a marvelous suite with wet bar couches desk w-printer-fax and separate single queen bedroom. very comfortable bed and linens big walk in shower (my wife loved the shampoo and stuff) small but nice balcony. one of the funnest mini-bars ive run across with toys in addition to the usual high end snacks-drinks. very good soundproofing. i couldnt hear any other guests or traffic noise. hotel decor exhibits a clear sense of humor. w takes hospitality seriously but it is obvious that someone is having fun there. great service. some reviews mentioned staff with bad attitudes. i never encountered them. every single person i interacted with from the doorman who repeatedly found us minivan cabs to transport our gear to the front desk clerk who reminded us to take an apple (and handed me a stack of hand towel size wet wipes when i mentioned that i was heading out to set up a display at javits) was friendly and professional. even the shipping department surprised me by refusing a tip when she returned -- minutes after delivering my first set of packages to deliver a second set. she said that she should have noticed that there were - shipments. hotel bar is decent room service is exceptional food is creative tasty and fast. they mean it when they say whatever-whenever . i called the front desk for printer paper at -:--am willing to go down to pick some up. it was at my door in about - minutes. bottom line - it is expensive but worth every cent. if youre heading to nyc on business this is a great refuge. if youre heading to nyc for pleasure this is a great home base.',happy
id29377,' we chose this motel because it is - blocks walking distance from the comerica theatre. i give this - stars for this plus the fact that the motel was recently remodeled clean and comfortable. we were able to easily arrange a free shuttle both from and back to the airport for no charge. the young man covering the desk was really nice and helpful. the downside is that this motel is no where near walking distance to any restaurants (unless you consider mcdonald is a restaurant:) or convenience stores. if you have a car or dont mind taking a taxi there were several restaurants within a - or -- minute drive.',happy
id29378,' the affinia dumont is a great hotel to make a base for new york. the location is perfect right next to the - train which is brilliant for going uptown to -th ave shops-central park-museums and for going downtown to soho wall street and battery park. the staff were very friendly although the concierge tended to be a bit snooty. rooms are big and have a kitchenette which is really handy for breakfast-tea etc. decor was a bit --s dated but not bad. one complaint was that we had a --th floor room but facing out of the only side of the hotel not to have a great view. rooms were clean although got a bit dusty because we had the window open. they charge you for tea and coffee which is rude. the neighbourhood is very nice with some good bars and restaurants very relaxed area. all in all a great place to be based in new york.',happy
id29379,' just returned from sofitel new york. i found this hotel a bit basic not at all like other sofitel is aroun d the world. i did find the staff very helpful and the room was very clean and kept tidy by the maids. however if it is luxury you want then this is not the place. the best high light of this hotel is its location other then that i feel it is mor of a grade - hotel.',not_happy
id29380,' i called at the last minute alfonso was helpful and so pleasant on the phone. dawn on the front desk in the morning was just as accommodating. it is near the airport just off i---. it is back from the road and was quiet. the most important detail...the bed...was extremely comfortable with nice linens. nice side chair and hassock. enough easy-to-reach outlets. they serve a really nice hot breakfast fruit eggs ham waffles etc. with decent good quality coffee. (which along with nice constant comment tea) is always available. on the slight down side the room was a tad small and had a smaller older-style tv...but good channel selections. id definitely stay here again.',happy
id29381,' we were in baltimore for the first time. we were there for the jr. olympics at morgan state. we wanted to stay near the inner harbor area and thought this would be a good location. the reservation i chose included self parking. the parking garage was not connected to the hotel so we ended up with valet parking. walking to garage at night would no t be a good idea. the front desk staff the first night was not very friendly but the rest of the stay everyone was very helpful and nice. the valet guys were very nice. the hotel is old and needs a lot of updating. i was good with the old but the chairs in the lobby were horrible. the carpet in the halls and room needs to be replaced. we ate several meals at the hotel. the food was o.k. the price was in line with fast food prices. i would not stay at this hotel again if i knew it had not been updated.',not_happy
id29382,' beautiful old bank lobby concerted to the ritz...beautiful....everything you expect from a ritz hotel....i caught a special rate...could not hurt to ask about specials....room was large with a nice view...very clean...service as you expect....went there to see a concert in phila. and the band was staying there!!!! enjoy...',happy
id29383,' stayed at the westin times sq for - nights end of march. it was the -rd leg of our family break to the us the first and second being sf and dc. actually planned our trip since last year and managed to liaise with jessie from the westin. i asked for a connecting room due to our young kids and everything was confirmed by jessie. upon checkin was attended to by an indonesian front liner (apologies for not recalling his name) but he was very kind and welcoming. found out that jessie managed to give us an upgrade to the higher floor (--nd) and corner suite.... was impressed with the suite... thank you jessie! we also got access to the lounge and had our daily breakfast there. didnt anticipate that the weather would turn very cold when we were there (the days before were quite warm when we were in dc).... the location of the property is great just a block away from time sq and easy to find places to eat and shop. - nights in nyc wasnt enough and we were always rushing to go sight seeing and other stuff... and the weather certainly didnt help. overall was very with our stay at westin. the reason i gave - stars is that if there was a negative maybe it was the services from the concierge-doormen... though they didnt do anything wrong the services didnt seem as personal as our previous experiences in other properties.... it maybe because nyc is very busy... the housekeeping lady was also in too much of a rush to clean our room on the day we departed that she kept knocking on our door and standing just outside of it. the service provided at the lounge was great though especially the gentlemen from bangladesh! (sorry again i cant recall his name). thank you once again to jessie and the gm for giving us the upgrade and making our trip to nyc a very memorable one!',happy
id29384,' my girlfriend and i stayed for five nights in november. the location is fantastic - central to shops and public transport and a -- minute walk to the beginning of fisherman is wharf. (if youre into that sort of thing.) the room was quite small but very clean and had a nice bed with fresh linen. however the internet was quite slow and required a sign-in each time you used it. the bathroom door wouldnt lock and we were right next to the lift well which made clanking and grinding noises all night. it is a good place to stay but has enough niggles to warrant me looking around next time im in san francisco. other rooms would probably be better but try to stay away from the ----------- etc rooms which look like theyre next to the elevator.',not_happy
id29385,' well it looked stylish over the internet. but coming from a cute santa monica hotel this hotel with its dark club atmosphere in stinky downtown was a downer. staff is mostly arrogant and hardly visible. the internet connection was a pain. cutting out and with no ftp or smtp function for attachments... we had to work there and the malfunction caused us to send emails from the conference we were attending. clubs and parties caused the famed rooftop to be closed for guests several times. what else... terrible wallpaper smelly hallway no hook broken telephone ... we are going to avoid this hotel in the future.',not_happy
id29386,' we stayed in the capri motel in august for three nights. the motel is located in an area with lot is of other motel but in a side street with less traffic. the motel is not far from the union street with nice shops and restaurants. the parking is not big certainly not enough spaces for everybody but arriving early evening we had no problem finding a space. you can walk to fisherman is wharf but it is not -- min as marked on their leaflet but about a -- to -- minutes walk. the young man at the lobby was very friendly and helpfull. we had a little problem with the tv and he came right up and fixed it. free computer in the lobby and an ice machine. the room was very clean and big enough flat screen tv. unfortunately no safe in the room and not at the lobby neither so you have to walk through san fran with all your valuables. the motel is not far from buslines bud we had a bit of trouble finding them. not easy. the most annoying thing is that the people in the motel were very very noisy. they stand on the balconys and drink beer (we stayed there a weekend) and when they come home in the night there is a lot of shouting and cheering. as all the rooms go out on the balcony they come by your window and it is really loud. maybe we just were unlucky. i dont know if i would stay there again maybe invest in a bit more isolid hotel with less noise.',not_happy
id29387,' i overall experience with this establishment was positive. the staff were very friendly the rooms were very neat and clean and when i asked to cut my reservation short because friends in columbus had invited me to stay with them the reception desk was extremely accomodating. my only two real disappointments were that the hotel lacks an elevator which can be tiring if you need to move a lot of luggage to a room on the second floor and that the breakfast was a bit meagre (toast some pasteries and coffee but no juice ice water or fruit).',happy
id29388,' $-- for - chamomile tea bags?! we were there over this past rainy weekend my daughter and i came in from the raw weather and decided to just have a cup of tea - nothing else. i almost fell off my chair when i got the bill for $-- no wonder most of the guests go across the street to starbucks for breakfast. i agree with previous reviewer we awoke in the night from the room being too hot even though the thermostat was turned all the way down. the door man should just do his job and not try to get so personal...very strange. also the housekeeper knocked once and then barged right in....the door was open to the bathroom! but all in all a good stay.',not_happy
id29389,' this was about the -th or -th time that i have stayed here. after staying at other trendy hotels in ny like the soho grand and the tuscany and staying at luxury properties like the mandarin and the lowell i can say i will probably always stay at the w union square whenever i am in ny. i have always been upgraded to a large corner room or a suite and the staff have always been topnotch with only one exception in several stays. when this one exception was brought to the managements attention it was handled quickly and in a very professional manner they comped room service breakfast for both me and my wife for the entire week that we were there. great location for going uptown downtown and to brooklyn with the neighborhood itself having great food and convienences. i always go down to the farmers market on union square get breakfast and bring back to my room with the exception being the time that breakfast was comped. great rooms service food and location what more can anyone ask for?',happy
id29390,' loved the location walked everywhere. dbl bed rooms comfortable enough to accommodate - couples. very nice staff very clean rooms! easy check in and check out! just great!',happy
id29391,' we stayed at the lovely palomar the weekend of ------- - it was a belated valentine is day gift from my husband. in that i love boutique hotels this was another pleasant surprise in the heart of downtown san francisco (my fav being the pan pacific). these rooms were much larger and although the bathroom was not as elegant as the pan the fuji bathtub was wonderful - so good for soaking the feet after hitting the streets all day. i filled it to the brim knowing that i was depleting the world of water!! it was very very relaxing. the room was a bit too contemporary for me but did not detract from my stay. i have two complaints about the room. the way our suite was set up you couldnt sit on the sofa and look directly at the t.v. you had to lay on the sofa to be head-on with the t.v. also there are no coffee making faciliites. in a room that is over $----night you would expect to find such a convenience - after all...you get that in the $---night best western! my big gripe with the area not the hotel is that you are in downtown san francisco and there are few good restaurants around so it is either order from room service or go to the bistro down the street (and by the way room service gets its food from the bistro down the street). so if you are going to stay at the palomar keep that in mind. you will either have to go to the financial or theater district or go elsewhere. if you do get to fisherman is wharf eat at scoma is - they have the best (albeit expensive) seasfood going! id stay at the paloma again but before id go back id stay at the hotel monaco - it is sister hotel (both are pet-friendly by the way). by the way - skip the courtyard rooms. all you see is - other interior walls and you look down through a glass roof into old navy. this is a gripe i almost forgot. we got to the hotel early and stowed our luggage and went to get lunch (see note above about eateries in the area) and do some shopping. we hiked all the way to chinatown before finding any place for lunch - the hotels in the area do not have coffee shops! anyway the front desk told us to be back at - pm and we were and our room still wasnt ready. the staff said that the people were still checking out. they had us wait in the -th floor loung very very dark- no coffee pot no water no nothing but couches & lounge chairs. -- minutes later i sent my husband to complain. the front desk said the couple had spilled something on the carpet & they were cleaning it up and did we want an interior room instead. do not get an interior room (see note above). if we had been given our exterior room we would have been able to sit there and watch the st. patrick is day parade on sunday. the view stunk. all in all maybe i wont go back there again. i think ill stay down by the wharf where there is tons of restaurants & things to do (but i still loved that bathtub)!',happy
id29392,' this hotel is in a great location in san antonio. a friend and i stayed here for two nights. as soon as u enter the hotel the smell of cinnamon fills the air. the hotel was very clean and offered a great breakfast. the room was very spacious and offered a seating area with couch chair and desk. the only issue i had was the lack of lighting in the room. there were numerous lamps but none of them were very bright. other than that everything was great. i would for sure stay here again.',happy
id29393,' i am back in san diego at the town and country hotel. i have been looking forward to coming back for many reasons one in particular is the wonderful treatment my team and i receive from mark yunker and his staff they are optimal professionals. we feel like this is our home away from home and would not make it through this meeting without their dedication and hard work. another reason i love coming to this hotel is the tuna melt from the terrace cafe. it’s a must have if you are at the hotel or in the vicinity. it is delectable. your experience will be even more enjoyable if you get tyler le march as your waiter. he is the epiphany of a waiter. i will be having the tuna melt every day and will take some home with me. i just love it.',happy
id29394,' never stayed in a la quinta before - usually do choice hotels but i was pleasantly surprised. it is right off i--- - convenient - right near the light rail - - or - minutes from pepsi center... staff was very helpful. knew we were going to see bon jovi at the pepsi center - even suggested we take the light rail - which drops you off right there. alas we didnt... driving was easier. the room was very clean - nice - very impressed. missed breakfast but from what i saw looked great and lots to choose from. they take pets and do not charge a pet fee which was very nice.... was everything i expected and more... highly recommend this hotel!!!',happy
id29395,' if your a very price sensitive traveller like vacationers or government employees this hotel might be for you. for business traveller you will definitely see a lack of services that you are used to in the big hotel chains. the restuarant next to the lobby has the worst service. the employees are quite indifferent to customers like they are a bother. have not seen anything like it like the hotel subsidizes them too much.',not_happy
id29396,' the rooms are very dated in this hotel. the furniture should have been replaced years ago. overall the facility is in need of a major remodeling investment. hotel staff was not overly friendly or responsive. when i arrived in my room i reported to guest services that my room was missing the desk chair. - hours later - still no chair. i called again and they brought a straight backed non-wheeled chair in about - minutes. not what i wouldve expected for a desk chair but ok for the one night i was staying. the room was clean. provided toiletries (shampoo soap conditioner etc.) were much better than standard both in quality and quantity. i couldnt get the sleep number bed to do anything noticeable. water has hot with good pressure. the bar food however was amazing at this facility. after a very long and tiring work day we decided to eat at the hotel bar and watch a baseball game. tv was large and near our table. the service wasnt the speediest but the food was amazing. huge quanitities good quality fresh and tasty. we had nachos a standard hamburger and fish tacos. the hamburger my colleague ate mustve had a --- lb of beef a thick slice of ham cheese and an egg - all on an extra large bun. my three fish tacos (one order) were large with fresh and flaky fish. there was no way to finish it all. breakfast service the next morning was not good. very overpriced and slow non-attentive servers. neighborhood doesnt look the best but didnt venture out for a walk so it wasnt an issue for us. probably wouldnt stay here again unless there werent any other options.',not_happy
id29397,' the brentwood is a great little inn in a residential area. this is not a fancy place but it has a certain chicness with good attention to detail. the person who booked us in was very helpful printing off maps and recommendations for meals. the breakfast was a simple affair but very good quality-loved the charming little courtyard with a water feature to pacify the weary soul! we found the area safe and pleasant to walk around in (restaurants are a good -- min walk away but down a nice plant lined neighbourhood) this area is good for hollywood and the beaches and we travelled and parked ok everywhere (albeit at a cost at venice beach). we loved the place and will definately stay on our next visit!',happy
id29398,' stayed here twice in march. the rooms are comfortable very spacious and decorated in a fun bright way - not your usual blah hotel room colors and fabrics. there is even an ottoman for the armchair.they are also really well-designed. the bathrooms have extra shelving for storing toiletries etc. there is a wall-mounted shelf in the bedroom next to the full-length mirror with an electrical outlet under it. very handy if one of you wants to say dry your hair and put on make-up while your other half is taking his time in the shower. each room provides a safe and an umbrella but no bathrobes. the staff was great - very friendly and helpful. i missed having breakfast available in the hotel. sometimes you just want to be able to walk downstairs to eat breakfast. when asked to complete a survey from the hotel regarding my stay i complied and got an immediate response from the hotel manager thanking me for the review and addressing a couple of my comments. i really appreciated knowing that the hotel sees and reads the reviews and that they take the time to reply to their guests. nice touch. ill be back.',happy
id29399,' dec ----- - three nights we stayed at this hampton to be close to the river walk and the alamo bowl - the river walk was very close although a bit scary walking back at night - not well lit and poor sidewalks - but lots of people due to the time of year we were there - however the walk to the alamo bowl was very long. we did use the airport shuttle which was on time and definitely did not need a rental car and was very reasonable with a coupon found on line. the hotel was clean and the staff very pleasant. the continental breakfast was far more than continental with many choices including a main hot dish each day. i was surprised though not to find a hot tub or a business center and the pool was closed one day just because they forgot to open it - not a big deal as once we asked it was opened. the ice machines ran out a lot and we had to search other floors several times just to find a little ice. the same was true for the vending as it was not well stocked with limited choices and supplies. one of the other posts indicates that they thought the elevators would fall and we thought the same thing - they creaked loudly and banged when they stopped. the toilet had an ongoing running sound that would wake us several times at night but otherwise the room was ok. you were allowed free local calls which was nice but we did not like finding the flyers under our door from many of the local restaurants each time we came back. we did discover other nicer hotels closer to the riverwalk area for the same price as the hampton and will stay at those in the future.',not_happy
id29400,' our kids are - & --years and we thought that they were old enough to appreciate the sights of this great city. staying at the donatello was a great experience and central to sights either walking or driving. included in the price was parking (free in and out) which helped tremendously. the hotel amenities and room were superb. all in all a wonderful experience and looking foward to another visit to the bay area!',happy
id29401,' i have stayed at this hotel several times over the past year. they have just completed a major remodel and the building and grounds look great. the staff are very friendly and helpful. the location is easy to get to from either ih -- or us ---. several major restaurants are close by as well as shopping. all rooms have a small balcony.',happy
id29402,' awesome service! easy to find close to airport and point loma free parking simple but good free breakfast clean and well kept rooms and so incredibly friendly and helpful it is amazing. we stayed here to go to a wedding; arrived after having a bad experience picking up a rental and putting the bride is day on hold only to find everyone here to be extremely polite respectful friendly and genuinely nice. we came in one night checked out to leave town for a bit then came back two days later. they had our names immediately remembered and asked about the wedding asked if we needed any directions and then printed them out for us gave us a map of the city let us check in early to get ready and were overall terrific. it was a great atmosphere and very stress-free. thank you!',happy
id29403,' stayed four nights in indianapolis on business... and got the westin for $---.--. ( probably could have bid lower in retrospect but i was with that price.) the hotel is right downtown within easy walking distance of shops and restaurants which was great. the lobby is showing it is age but they had some great scented candles that i liked. at check in i asked for the room that over looks the state buildings that is shown on the website and the counter person told me that none of the rooms had that view. very strange. he did however give me my starwood points for the stay in spite of the fact that id booked on priceline. very nice. the room was small... just okay... very clean though and the bed was comfy. this hotel is showing it is age in decor and in the bathroom fixtures. the turkey sandwich i had from room service was worth every cent of the $--.-- i paid it was a great sandwich! i certainly wouldnt pay full fare for this hotel but id priceline it again... and try for maybe $--.--.',happy
id29404,' great hotel - excellent location in san diego - right in the heart of the town. excellent atmosphere. great staff.',happy
id29405,' this hotel is easy to find and located in the heart of restaurants and shopping galore! the staff is extremely friendly and welcoming the room and grounds were clean the pool and hot tub were relaxing and the breakfast was wonderful! if you are looking for a comfy and clean room at a great value this is the place for you!',happy
id29406,' we traveled to san antonio for vacation and had a very pleasant stay. my kids enjoyed the outdoor pool and -- hour snack shop. the rooms are larger than other hotels we have stayed in which was a plus. the fitness center was a great way to start my day along with the wonderful breakfast. we will definately be back.',happy
id29407,' the sheraton fort worth hotel and spa is located in a convenient location for access to the sundance entertainment-restaurant district cultural district (e.g. museums) and the fort worth stockyards district. while i wouldnt consider this property to be an upscale spa retreat setting the spa and other hotel facilities were comfortable and offered the standard amenities as expected at a sheraton hotel. i would certainly recommend this property as a good choice for travelers to the downtown fort worth area for ease of interstate-highway and entertainment-dining access. use of the free “molly the trolley” public transit stop outside the hotel’s doors was a welcome treat for accessing the various entertainment and dining venues in downtown fort worth. the only complaint is the $-- per night parking charge that would have been added to our hotel bill if we would have selected the hotel property parking lot. instead we parked next to the hotel parking lot and paid nothing.',happy
id29408,' my friend and i took a trip down to socal for her --th birthday. we went to disneyland one day and i wanted her to be able to do a bunch of southerncalifonia tourist-y things the next day. so i searched around hollywood for hotels. were both young and broke so the hollywood downtowner was the most appealing of course based on it is super-cheap rates [especially in comparison to the rates of surrounding north hollywood hotels]. i was definitely a little leary. even though i fell in love with the look of the hollywood downtowner after i read through every review i could find... i got a little nervous. too many reviewers painted this hotel to be a bedbug-ridden stain-covered blood-on-the-walls and vomit-in-the-stairway place in the middle of tons of criminal activity. and we were two twenty-year-old girls that were going to be arriving in the middle of the night. oi. i was so enthusiastically satisfied with this hotel. the staff there are amazing. so friendly personable and helpful. you become friends with them instantly and feel comfortable with your stay as soon as you check in. obviously the accomodations are what they are for a $-- hotel room. nothing too fancy; youve got pretty much the bare minimum... but who spends that much time in the hotel anyway? youve got a clean comfy place to sleep. and a high-pressure showerhead! it looks like a crummy showerhead... but it delivers some power! such a nice change from most hotels. and if youre lacking in anything during your stay again... the staff is super friendly and more than willing to accomodate what you need. the place has character. it is appearance is like something right out of a movie. again... there is not much to your actual room but it is a fantastic place to stay and we have absolutely no regrets. not much for breakfast [cold-hot cereals some fruit packaged danishes milk coffee and orange juice] so dont expect some grand breakfast rollout in their tiny lobby. i highly recommend the hollywood downtowner inn to everyone traveling on a budget... and to anyone looking to stay in a place with some character and great staff. i apologize for the long review. but after staying there i was determined to write a positive review to thank the staff of the hollywood downtowner inn.',happy
id29409,' this hotel is in a great downtown location (near great bars food and shopping) cool decor great-friendly staff and a nice fitness facility. i will absolutely come back again & i really recommend it to anyone heading to chicago. i booked this through our corporate egencia (expedia) system and got a really good rate. i find that some hotels give you less desireable rooms with you use expedia but at hotel sax - that was not the case. i got a great room on a high floor.',happy
id29410,' great hotel to see new york from. cosy welcoming perfect location amazing genuinely nice staff especially at the front desk some of the best sheets and comfiest bed ever and great complementary breakfast. only minor points from making it perfect are the slightly temperamental plumbing (likely as a result of being an older building) and stairs which get the heart rate pumping when on the -th floor (but staff gladly take care of luggage even refusing a tip!). will be returning.',happy
id29411,' the hotel seems nice when you arrive...rooms are small dark and very noisy(street side)the wind comes in through the window (beside the airconditioning)soft matrass bed not very stabel and underneath dirty(apparently not been vacuum cleaned since at least - year internet (altough free) was not working for - week.....(difficult if you have to get a lot of mails for work....the positive thing (all day -- hours coffee...down in the library)',not_happy
id29412,' i got a room with - beds for $-- total at this hotel. i thought it was an excellent value. the room was clean and appeared to be recently redecorated my kids liked the pool internet access in the room was great and so was the free parking. i would definitely stay here again!',happy
id29413,' beautiful without being pretentious this hotel is going to be my go to hotel for ny. the midtown location is close to times square but sufficiently removed to avoid the craziness. i got a room in a high floor with fantastic vies and low and behold no street noise! the hotel is new bathrooms are modern rooms are decorated in soothing tones bed was heavenly. i also had breakfast and dinner at the hotel and was very pleased with the quality of food. the only down side it took a long time for room service to deliver dinner. everything else was just perfect. will be going again!',happy
id29414,' the hotel isnt a lot to look at but it is right by downtown just a short walk away from downtown actually. the area that it is in is rather shabby and a bit rundown but the room was nice and clean and the front desk was helpful. the free breakfast wasnt fancy but it was decent and we did not walk away hungry. the price is decent but the area is really not the best. we didnt go out after it got dark.',not_happy
id29415,' we just checked into the sheraton suite and already want to leave. we purchased what we thought was a deal on priceline only to discover that between parking and the free wifi our reasonable rate just doubled!! the hotel has said that the issue is pricelines alone and will not have any flexibility or an appearance of service. in addition the room has tears in the carpet a miniscule tub and thin walls(im listening to someone take a shower as i am writing this review). it is certainly laking in the ammenities i would have expected from sheraton i cant help feeling like this supposed -.- star hotel is actually a - star in my opinion.',not_happy
id29416,' my mom is a wyndham time share owner and we loved the resorts. so we thought let is stay here as it is close to seaworld. the room was dirty our bathroom sink is in the room. i rolled ut of bed and boom there is the sink and counter. just wierd placement for this. we checked in at --am and staff was ok but not overly friendly. no more parking she said was available so we had to park in handicap area. we had to worry that your car would not be towed either. even tho the gal at from desk said they dont tow you just never know. also for ---.-- price with tax and fees they have no breakfast for us. i could of stayed somewhere nicer for same money with breakfast included. do stay here unless it is the last place that has a room for you.',not_happy
id29417,' i invited my parents and my daughter to stay in w washington for celebration of my fathers -- birthday! first nobody helped us with the luggage at all than it took a lot of time for check-in because there was sometng wrong with the computers. the rooms were rather good as well as the hotel design. but when we checked out the computers were down again. so the lady at the reception promised to e-mail our invoices. when i received them i found - extra charges for $---! it took me -- minutes to explain to them by phone why it is overcharge (we had - car for both room - i drove the whole family from nyc) - but i am still waiting for their resolution. looks like they do not believe the customers...',not_happy
id29418,' tired outdated crowded and gilded to the hilt this hotel is great for grandparents. it is a bit of a labrynth in the lobby with the old and new sections - which dont integrate well. service was spotty the lobby carpet seemed dirty. it was like visiting an old aunt is house and the place seemed damp run down and shabby. there were several vacancies in the retail areas of the hotel. as a starwood platinum member ive seen a lot of hotel properties and trust me this one is not up to snuff. spent a weekend in sf with my other half and my parents. we picked it due to location bc my parents cannot walk too well. location is good-cental though very touristy but we knew this going in. with the w and st. regis closeby those are much better hotel picks overall. this is clealry a hotel where people ask for room changes. when i was standing in line with the masses checking into the hotel i literally overheard --- people complaining about their rooms and asking for a new room. they did not like the location floor layout etc. the service was marginal - i got some attitude at check-in and had to wait in a line ----- people deep. is this las vegas? hire more staff. it was busy all day. the guest agent at check in told me they reportedly were at over --% occupancy the weekend we went-- and was told that the locals just l-o-v-e coming here from the suburbs for the city experience . oh dear cmon. cleary these people do not travel much bc i would not return to this property. the charm has faded. the room itslef was just ok. stayed in the tower on the -nd highest floor of the bldg in an upgraded room. it was nothing special but had a good view. they tried putting our - rooms in the old tower no thank you. i do not need the street noise and more gilded everything. the carpet drapes and furnishings were old. the furniture is standard westin-caliber but older. the bathroom was marble and ok. i was just not blown away by much of anything. the heavenly beds a westin standard are great. we valet parked the rental car- a bit chaotic back there. after driving passed the sidewalk filled with homeless people you pull into a very tight area. they shuffle people-cars around like cattle - standing in different areas . it was $---day to park which is pricey but typical. dont expect the porter to come right over to the car. prepare to wait and be greeted after you pull your luggage out of the trunk. this happended a few times after coming back from napa valley daytrips. literally just prepare to stand around. the staff were unhelpful. i asked the concierge for a map of napa valley. how simple is this? apparently he was leaving his post (throne?) and this youngish gentleman rudely told me sir you need to wait im going on my break its been very busy . wow. at least the next guys was helpful. but for a starwood platinum member i was pissed. the gym. they charge $-- for the westin workout facility. i am a starwood platinum and i dont pay this fee but cmon. so many properties dont charge this access fee -- you can tell the properties that are nickel and diming you -- the westin st. francis does this. overall - take a pass. trust me.',not_happy
id29419,' location location location! hotel is great seems popular. has a very present eighties vibe. thankfully our room seemed to have been recently renovated so i would advise you hit the top floors. i would come back again since nothing upset our stay & the location was superb.',happy
id29420,' we stayed here for a conference and although the actual hotel is breathtaking due to the history architecture and paintings the rooms are small and out dated a bit. tiny bathrooms. small toilet. lots of movies and sitcoms are filled here we had a show filming when we were there too. location is nothing great bc not much to do in downtown la.',not_happy
id29421,' we were just not impressed with the seaport hotel. our harbor view room required serious neck-craining and an eventual view of a barge. our deluxe room was as standard as hotel rooms get and both my husband and i woke up with terrible backaches. the beds are awful! im sure the restaurant is food is good but we left before our $-.-- cup of tea was served. $-.-- for hot tea? geesh. the staff was pleasant and helpful though not worth the price.',not_happy
id29422,' i stayed in the play room suite with my -- year old son and he loved it so much he didnt want to leave the hotel. the zebra bathrobs were a big hit. the beds were unbelivably comfortable.',happy
id29423,' id stay here again. very helpful staff...gave us tip where to eat dinner at bistro across street. rooms clean. great breakfast for $--. parking $-.',happy
id29424,' this hotel was not actually my choice but we had booked to stay in a new hotel which was due to open early november but was delayed until january so was booked out here. i appreciate that weekends in december are going to be expensive in ny but to pay around ---$ per night for this is pushing it. location was great but hotel other than lobby area is tired and in need of refurbishment. having read the reviews before i went i was not sure of what we would be going to so e mailed in advance asking for a nice room. may as well have saved my time ! no response and an internal room on -th floor overlooking airconditioning units and rubbish. however you dont go to ny to sit in your room so put up with that. have to say the bed was very comfortable and the room serived adequately each day. the biggest problem we encountered was the total lack of any customer focus. staff seem completely fed up and almost ignore you - even to the extent of making personal phone calls whilst you are in line waiting to see them . never enough staff on front desk so always a queue. i guess if you want a tired old bedroom factory then this will do but nect time ill opt for somehwere that actually seems to care if you want to return.',not_happy
id29425,' we first stayed at the serrano in january of ----. having decided to visit san francisco i started doing some google searches and chose it because it looked quite nice. let me tell you - after a -- hour journey the place seemed like heaven. a very comfortable bed and a well appointed bathroom were more than welcome sights. we enjoyed our stay so much we came back in ---- for another two week stay. i found a fantastic rate by regularly checking their website - which was just as well as my wife had let it be known that we can stay anywhere you like as long as it is the serrano . i had been a bit worried that it might not be as good as we remembered - my concerns were groundless. the staff were as friendly the room was as nice the atmosphere was as good as we remembered. the staff were attentive without being intrusive and the rooms were kept very clean. just make sure you ask for a high floor - you can get some good views if you get the right room. special mention goes to jose in the ponzu restaurant (a constant source of good advice on where to eat) and to chet the doorman (who was the only person in the whole city who didnt think we were irish). finally i can think of no better recommendation to give it than that we are already planning our next two week stay there in ----.',happy
id29426,' i was pressed to find a hotel near lax for a one night stay. my coworkers colleagues usually stay at one of the two embassy suites location prior to an early am flight. i dont have any negative feedback about either of those options. i was however pleasantly surprised by the renaissance. all the rooms were modern and must have been recently renovated. dare i say i found some resemblance to the decor at w?...only in the interior of the rooms. the common areas were decent no negative feedback. this hotel offers room service w- is not always what i find at the hotel airports. the neighborhood is well...an airport neighborhood. i found this to be a perfect hotel when you have a late night flight from the east coast. also this hotel offered a shuttle w- is great if you have to return your rental car.',happy
id29427,' this was a great place to stay when i visited phoenix. the location was excellentand the staff was friendly! i would definitely go back and recommend it to anyone else. it is the best deal for the price about the same as motel - and cleaner also ... you get a mini fridge and microwave in your room ... i have never been to a budget hotel that offers that! the continental breakfast isnt much but its something! great great place!',happy
id29428,' very good downtown location within - blocks of - different metro stations and in the downtown business district. very large rooms. fullsize refrigerator sink full size stove and oven microwave dishes and flatware in the kitchen. reception staff very helpful. hotel is renovated relatively recently and is clean. no breakfast in the hotel but there is an au bon pain - doors down and other options as well in the area. i had a problem with a taxi driver affiliated with the hotel (didnt take us all the way to our destination and the --% tip must not have been enough because oh gee he just couldnt seem to find enough change to give me) and the hotel manager dealt with it. parking options: hotel lot next door lots in the area (most are closed in the evening and do not offer overnight parking) and in the street- we got a spot right outside the hotel from saturday to monday morning zero cost. i would definitely stay there again and recommend it.',happy
id29429,' we are a family of four. we spent christmas in san francisco and stayed at this beautiful property. we had a suite that had everything we needed to feel right at home. having a bose ipod dock in the room was a welcome detail. great staff tasteful decor excellent service throughout. ritz-carlton has always resulted in an excellent experience but this hotel in particular sets itself in a higher category.',happy
id29430,' wonderful hotel nice view close to times square... almost everything was perfect. mjust a bit of embarrasement once you entered the hall as you had to take the elevator to the lobby always had to show everything to the guards.. nice view from --th floor room overlooking skyscrapers at times square',happy
id29431,' everything about this hotel is cheap looking. from the threadbare carpet to the utilitarian furniture. ive seen days inn rooms better than this. i was there this weekend and they dont even have the a-c turned on. they said to just open the windows since its cold enough outside. housekeeping is very good though. they give you lots of towels and other amenities. with coffeemaker iron hairdryer. the tv is a tiny ---inch. as long as you go in expecting econolodge quality you are ok.',not_happy
id29432,' my husband and i stayed at the newly renovated colonnade hotel for a friend is wedding. the wedding ceremony and reception were also onsite at the hotel. what a fantastic weekend away from home. every person that i met during my - day stay at the colonnade was personable helpful and did their job with a smile. from the valet to the front desk agent to danielle who handled the wedding details to chef nick who put out the most fabulous cocktail reception spread i have ever seen. all of the food was wonderful as was the meal service. the guestrooms are beautiful and very spacious - elegant yet very comfortable. my friend the bride was staying in one of the suites and this is also where the bridal party got ready for the wedding. it was gorgeous with the most amazing views of the city. i would highly recommend the colonnade hotel for business or leisure guests and cant wait to go back when the weather is nicer and try out the roof deck pool.',happy
id29433,' a fantastic staff all around from front desk clerks to housekeeping to restaurant. front desk staff went out of way to make our family feel welcome wanted and appreciated every time we entered or left the property. we stayed - nights and used marriott reward points to pay for the stay. turned out to be an excellent central location for our itinerary of legoland and downtown. each was about ----- minutes away. la jolla is not far away either. if we were just going to legoland or just going downtown it would not have been an ideal location. but since we were going to both areas it worked out well. a nice location right off the highway and only ---- minutes to several dining and shopping options. we would definitely stay at this hotel again.',happy
id29434,' i can read all those enthousiatic reviews about this hoteli can understand most travellers are so excited having a nice bathroomclean roomshigh floor view. my comments here concern intercontinental royal ambassador memberspeople who are frequent travellersfrequent stayers at high end intercontinental properties and who are entitled to great benefits and privileges while staying at intercontinental. well there highest available suite the sky studio suite didnt impress me at alli consider it as a tiny roomnothing specialjust a shower in bathroomcouldnt even find an adaptor in the room. this hotel comes with no intercont club loungewhat a wasteno decent lobby areanoisy musicand this style starbuck coffee shop is not fit for an intercontinental hotel. beside what better than having a buffet style breakfast???where you can tour and choose whatever you wantwell they just have a la carte menu charging you --$ for - fried eggs. i will definitely be back to the intercont barclaythis property is a deception. the staff is excellentlovelyhelpfulthey deserve all my compliments.',not_happy
id29435,' i was concerned about the noise being conveniently close to the airport but it was not an issue. check in was easy and front desk was very friendly and helpful. the bed was extremely comfortable with feather down comforters. room and bathroom was very nice and clean. although the tv didnt match the room it needed to be updated to a lcd. over all we had a nice stay except for paying $-- for parking and my partner and i were awakened @ -am by the housekeeper who barged in the room right after she knocked. she might as well not even knock if she is going to open the door right away and not even give us a chance to answer the door!',happy
id29436,' when we arrived we were given a room that while clearly marked non smoking reeked of cigarette smoke. the woman at the desk commented that this has been a non-smoking hotel since ive worked here for a couple of years so this doesnt make much sense. (esp. since ive now read the management is comments here that they just took over in oct. -- and transitioned to a non-smoking hotel.) however she moved us to a different room and was very pleasant about it. all of the staff we encountered were friendly and helpful. the location is very good - walking distance to pike is place market monorail and space needle as well as some good restaurants. the beds were comfortable but the room overall was rather shabby with stained carpet and scuffs on the wall. the bath contained the narrowest tub-shower ive ever encountered in this country and the hot water ranged from warm to occasionally cold - the temperature varied during my shower. during the first morning is shower i discovered there was no shower gel and almost no soap in the dispenser so we hunted down the housekeeping staff in the hall and asked her to refill them so my travelling companion could take her shower. again this was done politely and cheerfully. i was also surprised to learn of the fee for parking although now i see that info buried on the amenities page. overall it is a great location and a decent night is sleep so if you dont look too closely at your surroundings it is ok. the next trip we would probably inquire if the rooms had been refurbished or consider another low-price chain hotel in the area next time. my response to would you recommend this hotel to a friend is a reluctant yes with caveats.',not_happy
id29437,' stayed there on a business trip. accomadations were very nice. very comfortable rooms. they do have a meal on tuesday wednesday and thursday nights for the people staying there. very helpful staff. wonderful hot tub.',happy
id29438,' my first time to new york. hotel was spot on. room a good size with very comfy big bed. fantastic location only - mins from central park -- min from time square and - mins from -th avenue! subway station right next to the hotel too so great for travelling a little further afield. couldnt have asked for more from a hotel in the middle of new york. great value!',happy
id29439,' and warm cookies too. really nice breakfast buffet - can get a package to include it - made to order omelettes and pancakes. dinner was awful - raw prime rib cold soup - don;t eat in restaurant but breakfast very nice with great views. ask for room with river view. can get free parking in a package - ask for it. front desk vewry nice. tvs in living room and bedroom didn;t work. heat in bedroom didn;t work. but free coffee in room and starbucks for charge in lobby. very nice bed - comfy. really in cambridge - not really in boston. not a good location for freedom trail - have to take a car or bus to tourist things.',not_happy
id29440,' very very disappointing. if you are expecting - or - stars think again and book elsewhere. (the hyatt regency across the street is nice). our room was dirty paint was peeling and the mini-bar area had water damage and mildew. the flowers in the lobby were dead and the staff and service was just as lively. (meaning unfriendly and unhelpful). a tv in the bathroom doesnt justify slacking in other amenities and aspects (like only paper cups for coffee-tea). definitely not worth the price.',not_happy
id29441,' this place is not the newest but it is clean the staff is nice there is basic breakfast included rooms have a fridge and microwave which were very handy. the pool is very small but was perfect during the day when our airman wanted to relax while everyone else was running around san antonio. super close to lackland - just a few minutes down the road. we would stay here again.',not_happy
id29442,' i stayed at this property in ---- for a week. excellent location to start with. room was very spacious with all great amenities such as complimentary wifi. the hotel is not too big which is nice. the in-house bar and restaurant were fun as well.',happy
id29443,' we stayed at this hotel paid for by united airlines on a layover back home to portland me. we werent in a good mood when we checked in (since we wanted to get home) but finally relaxed when we got into the room. the lady at the front counter was very polite the rooms were adequately furnished and clean. this hotel is definately very convenient to ohare as it is the only hotel on the property. we stayed on the back side of the hotel and did not hear any airplane traffic noise at all. the beds were very comfortable as well. we did have dinner at andiamo near the lobby that night and were pleasantly surprised. the food was very good and i would highly recommend this restaurant if you are staying there for dinner. all in all convenient clean hotel right at the airport. all you have to do is walk to or from your gate and you are there!!!',happy
id29444,' hotel is old. rooms are so dirty but the common areas like elevator halls etc are gross! it is in a less than desirable area. the room smelled of bug spray. but the biggest issue was the fact that could clearly see that someone had gone looking through my suitcase and belongings while i was out. i reported it to the clerk at the front desk immediately upon my return. i had her come to the room so i could show her why i was so certain. she was young and while pleasant said that she would report it to the managers who would return in the am. the next morning i stopped at the desk and was told the manager was not yet in but was made aware and would be looking into when they got in. i never heard another word from them. the next - days i had to keep anything of value locked in the rental car. not one single person in management checked back with me on the issue. i will never stay there again',not_happy
id29445,' loved your friendly and knowledgable staff. breakfast in your cafe was nice and fast as we were on a tight schedule and the bar was always hopping .special kudos go to lynn the concierge who did a great job with suggestions and directed us to some great restaurants tours and points of interest. he was most helpful. the bed was very comfortable and loved the heated slate floor in the bathrom however it needs better lighting at the mirror or a swing- away magnified lighted mirror on the bathroom wall. otherwise it was very well appointed and i appreciated the leather chaise lounge to view the tvetc. all in all a great stay at a great hotel and we will surely return whenever we are back in d.c.',happy
id29446,' i saw very bad review on line even then i made my reservation on this property because i am well aware of days inn reputation. at the time of check in feel homely atmosphere.after i got my room key i went to my room and found every thing was neat and clean and i was very impressed.',not_happy
id29447,' we stayed at this hotel while we were in town to attend a wedding. since we flew swa we needed to take the westin shuttle to reach the hotel. we only waited all of about - minutes for the shuttle. from the moment we arrived i was very impressed by the staff. they were friendly warm knowledgeable and efficient. everyone from the front desk staff to the bellman to the servers in the restaurant all were well trained and quite pleasant. my - year old twins were immediately drawn to the pumpkin carving display in the lobby. the lobby itself was very impressive and unique. we learned from the outgrowing staff that the pumpkin display was actually a contest between departments in the hotel. on - different occasions during our short stay an employee spent time talking to us about the pumpkins from their various departments. at two different points during our stay an employee observed us taking pictures of our family and offered to take one for us. experiencing employees going above and beyond their actual job duties like that goes a long way with me. we occupied - rooms in the hotel. two of them had a gorgeous view of the lobby that i really enjoyed. our third room faced out towards the airport. that was pretty cool as well. the rooms were very clean and comfortable. the layout and furnishings were ideal. the bathrooms were spotless and the towels were super cozy. my daughters spent some time at the pool. like all the other common areas of the hotel it was very clean and in excellent condition. there were plenty of plush towels neatly placed on the lounge chairs. my daughters enjoyed watching activities on the runway while playing in the pool. we enjoyed a late breakfast in the restaurant. the food was very good and service was excellent. the food was artfully presented and our server checked on us frequently to refill our coffee. i found this hotel to be an excellent value. it exceeded my expectations. i would definitely recommend it for everything from business to personal travel. :)',happy
id29448,' well i checked in after staying at another hotel and was not overally impressed. i was given a room on the --th floor the room was really dusty it was very apparent as you can see the dust particials floating through the air as the sunlight was coming in the window. the room was small and could use updating. one of the mornings they were having a staff evacuation drill and it was announced over the loud speaker in our room early in the morning multiple times. not something i would expect to happen in the morning. the manager addressed the dust and the early morning wake up calls but i would not stay here next time. the location was great.',not_happy
id29449,' i stayed just last week in a newly renovated room- it was spectacular. the room was beautiful and comfortable. it matched the always excellent service that this sheraton provides.',happy
id29450,' i have been to new york a few times now and i usually end up staying at some dive hostel or hotel but we found a great deal online for this hotel and it was fabulous. it is very swanky with loud pop music playing in the lobby and in the elevator and candles lit throughout the sitting area and lobby at night. the doormen were super friendly and helpful. they wanted to know the type of place we were looking to go and had great suggestions. the room was larger than i imagined it would be. it was clean. the bed was super comfy. the only bad part was that our duvet was slippery and kept sliding off the bed. no biggie. i would come back to new york and stay here anytime especially if we could get a deal like that again.',happy
id29451,' hi my wife and i stayed for three nights and were about the choice of hotel. it is located in a nice and safe area with walking distance to shops chinatown and malls. the room was spacious and clean. the (must-try) tram passes the hotel just outside the lobby and takes you to fishermans warft. the reason for not giving this hotel top score is because of noise from other rooms it is not overwhelming but noticeable. the restaurant offers great and healty breakfast! kind regards from t & m - oslo.',happy
id29452,' we went to this hotel for a couple days after christmas for a little family getaway. as background my husband and i are -- and we traveled with our - year old daughter. this hotel was great - for kids or for people traveling without. the rooms looked newly remodeled and were very sleek modern and clean. they were as spacious as you can get - we didnt feel too cramped even with a crib and all the gear that goes along with traveling with a baby. great location - about - blocks from the main part of the wharf. we liked that because it was easy to get to everything yet far enough away it was quiet. there is a great breakfast place right across the street called hollywood cafe - we had our best breakfast there of the trip - and you never would guess it just by looking at it.',happy
id29453,' the wacker is a great hotel ideally situated in downtown chicago with nice views clean rooms and friendly staff. the rates were also decent.',happy
id29454,' stayed for the memorial day weekend at the sorrento. the hotel is beautiful on both the outside and the inside. i was courteously greeted by all the staff and the concierge staff bent over backwards to help me with any request. the complementary town car took us to the market and shopping at nordstrom is. this service was indespensible as the hotel is a long walk from the main downtown. i was worried about noise since it is in the hospital district but i had no problems. i stayed in a one bedroom suite and it was wonderful. all the furniture was comfortable and the assortment of pillows on the bed was awesome. complementary internet was very much appreciated and i felt the room was a true sanctuary. the bathroom shows that the hotel is an older building as it is small but this small problem was overshadowed by the wonderful comfort and attention in the rooms and provided by the staff. i ate at the restaurant and it was a great meal! i would definately want to stay at the sorrento again!',happy
id29455,' just back from a business trip staying at the martinique. overall a good experience and the location is really excellent right on broadway and close to all the main attractions... macey is empire state madission square gardens etc. like most ny hotels this one is busy all the time. lots of airline crew use the hotel so check in - out can be a bit manic as the crews seem to occupy the entire lobby at times! staff are very friendly and helpful and always ready to assist with luggage taxis and general advice. the room was comfortable and quite a good size (got a free upgrade to a club floor) but by no means luxurious. it ticked all the boxes needed so no complaints. the hotel was having problems with their wireless so it was a bit unrealiable during the stay. overall you would stay here for the location and service.',not_happy
id29456,' what an amazing hotel! i knew i wanted to have my wedding at the warwick from the first time i visited. beautiful classic details can be found through out the hotel. my entire wedding planning experience was a good one. we were very well taken care of by the entire staff. bethany b. is such a pleasure to work with and everything was set up exactly how it was planned. everyone told us how beautiful everything was and how delicious the food was. we are very pleased with our entire experience! we look forward to visiting the warwick again soon.',happy
id29457,' saw this deal on living social and it looked great. if only they had the attention for detail on the motel as they did the web site. small outdated rooms with giant creepy pictures of peoples face close up all over the place. the only upside to this place was the location. little italy was amazing.',not_happy
id29458,' stayed for two nights in july for a company meeting. the location is great as it is in the inner harbor area and near little italy. there is a whole foods three blocks away and other places to eat-drink in the area. the room was clean well appointed with flat screen tv. the maid service and the service in the breakfast area were great (the conference services were great as well). you have free access to a state-of-the-art gym which is fantastic! as for the weaknesses i have to agree with other posters that the hotel must either replace most of the front desk staff or hilton has to do some serious customer service training for those folks. they just dont have the right attitude to work at a hotel front desk. also while the hotel offers free wireless and lan internet connection i found the strength of the connection very weak. i also use a verizon cellphone which i couldnt use inside the hotel due to a very weak connection. i have never had any problems with verizon coverage and i travel quite a bit. but my my colleagues on t-mobile also had connectivity issues . we had to go outside to make calls. anyway it is a nice hotel physically a nice location w-free access to a fantastic gym. if they fix their connectivity issues and train their front desk staff then the hotel would be much improved.',not_happy
id29459,' we stayed here on oct. ----- ----. this place is gorgeous inside and out. the lobby the elevators the room the view everything felt luxurious. the hotel even looks beautiful from the other side of the harbor! my only complaint was that it was terribly expensive to park overnight and they had this system where you had to have a parking ticket and exchange it at the desk when you came back from wherever you had gone. this ticket is easy to lose in all the hubbub of travelling and it is a major hassle. dont lose the ticket! also we were staggering around from the driveway into the lobby with - pieces of luggage and there wasnt one staffperson around to assist. overall i recommend this hotel to anyone who is visitng boston. just travel light and if you are driving dont lose the ticket!!',happy
id29460,' we checked in around --am on new years day. we really didnt expect to get a room right away but we were accommodated with no issues at all. our room was clean and had a great view of the benjamin franklin bridge. the location was decent for the more historical areas of town but it was about a -- block walk to get to the broad street subway line which we needed to get to several sportting events.',happy
id29461,' this hotel is situated about --- yards fron union square in the centre of san francisco. there is a cable car stop right outside the hotel but if wanting to go in the direction of fisherman is wharf its better to walk down to the turnaround point (at hallidie plaza) as the cars are usually full. this hotel is tired and is desperately in need of a serious update. beds comfortable but our room was very small. the main hotel bar is very dark and depressing.',not_happy
id29462,' i have stayed at the jefferson many times both before and after the extensive remodeling. one of the best parts of the hotel was a cozy bar which has been expanded but which is still very nice. however on two recent visits i have found waitstaff in the bar to be surly slow and in accommodating. mixed drinks are well made and generous but liqueur pours are embarrassingly stingy. it is a black eye for an otherwise perfect hotel.',happy
id29463,' so have now been at this hotel for - weeks. unfortunatly every week the hotel diminishes in their customer service orientation. i am up writing this review at close to -:--am since the cement contractors have now been running at full throttle for several hours. (imagine about --- large snow blowers and the noise associated with that and that is what it sounds like). called the front desk and unfortunatly fransico informed me he can have me move -- floors up and to the back ot the hotel to get some quieter sleep time now the folks in the rooms surrounding me have woken up and have decided to just stay awake and watch movies and converse loudly about the poor choice of the hotel management to hire cheaper contractors (in the middle of the night) oh and forget the fact that guests pay for rooms for a peaceful night of sleep. oh that wont happen at the omni hotel colenade. also the doormen i would guess maybe make it to the door to open doors for guests maybe - of our -- times we are coming and going... maybe omni should send staff to refresher courses for customer service tighter definitions and execution!',not_happy
id29464,' interesting inn comprised of remodeled historic homes. rooms are clean baths are modern continental breakfast is excellent. rooms are noisy (you can hear neighbors) and there are no elevators for upper floors.',happy
id29465,' san francisco hotels are just too pricey in today is economy but the donatello is a real find. my wife and i didnt know what to expect and we were so delighted weve already booked rooms for may ( mother is day) and july ( a birthday). the room was large clean quiet and comfortable. and in addition to the fridge microwave and coffee maker there was a free continental breakfast in their top floor club room with a great view of the city. the staff was extremely friendly and helpful with restaurant suggestions which combined with the super room charge made our - night stay affordable and enjoyable.',happy
id29466,' well i booked this through the company travel agent and im not sure if this is why i got the worst room they have. i went to dinner and came back and then noticed that not only was the room so small and poorly furnished there was a buzzing sound coming from an ugly panel in the bathroom. i complained and they moved me to a room that was so much nicer it was inexcusable why they put me in the first room. however the staff was not that helpful the gym was really out of date and poorly maintained and there was street noise in the nicer room. i will not return although i love sf monaco.',not_happy
id29467,' this is a beautiful old hotel right in nob hill. close to trolleys and tourist areas via the trolleys- but make sure you get a muni passport for unlimited rides. reasonable price for the type of hotel- but like the airlines they want to soak you for extra charges whenever they can. like most big city hotels expect to pay premium $$ for extras but some things were really outrageous-$-- for parking every day (but there are - parking garages within - blocks so park on your own); $-.-- for a bottle of water in the room; $-- per person for a buffet breakfast that was just adequate; $-- for an in-room movie; $-- for chicken nuggets fries and a coke from room service. the front desk clerk said there were no restaurants in the neighborhood only downtown and we need to ask the concierge. we found dozens in the neighborhood that were great. they also wouldnt let the chinese food delivery man up to our room- even when we told them it was fine for him to come up. my guess- they only recommend restaurants and delivery up to the room if they get a kickback from those establishments. one pleasant suprises though- no charge to print out boarding passes in the business center. overall a nice experience with pleasant staff but do your homework ahead of time and dont give them an extra dime if you dont have to.',not_happy
id29468,' stayed at the distrikt hotel during hurricane sandy. staff service location and rooms were all fantastic. would definitely recommend this hotel to anyone visiting manhattan. there are a couple of dodgy shops on the same street but nothing unsafe. good beer too locally at the beer authority about ---m away.',happy
id29469,' appreciated that we were able to check our luggage when we arrived even if our room was not ready. check in was quick and easy. they explain that we were in a regular room not a room for disabilities. i am a little person once in the room i realized that i could not reach the sink i call the front desk and requested a stool. they explain that they did not have one on site but a very short time they arrived with a stool which made my stay great. this was my first trip to new york and the staff help us plan all our trips around the city. every staff that we met at your inn was more than friendly and courteous from the housekeeping staff bellboys front desk etc. we really enjoyed the breakfast and it had everything we could possible want. the fresh fruit was a nice treat. excellent stay because of your staff.',happy
id29470,' the hotel is a great value for union square. i booked well in advance and later checked rates and noted they had dropped. i emailed the hotel and they honoured the lower rate with no hassles at all. due to flight delays i arrived exhausted at -am. check in could not have been better and more friendly. i had a very slow and somewhat rude guest ahead of me in line but the check in clerk managed to acknowledge me make me feel welcome and get to me as quickly as he could while still paying attention to the person ahead of me. my check in was quick and easy. my room was small compared to a modern chain hotel but it really wasn’t an issue for me. i enjoyed attention to detail with the bedding modern furnishings safe flat screen tv huge closet lots of big fluffy towels and quality bathroom amenities. all things i didn’t expect at a hotel of this rating. the bed was very comfy. the room was spotless. the in-room wifi worked well every time i logged on. they have a variety of pillow types to try out. some in-room some you just order (free). i bring my own pillow when i travel but it was a fun addition to the room experience. coffee tea and cookies in the lobby were a nice touch. potential guests should remember this is not a fancy hotel but it did exceed all my expectations of a -* hotel. i would not hesitate to stay here again or recommend it to a friend.',happy
id29471,' my husband and i purchased an auction package that included the driscoll hotel so we came taking our chances. this is a boutique hotel with some limitations. the building itself is older so no air conditioning no on-sight resturant or bar and no outdoor seating or patio. the most difficult was finding on-street parking and when located it was on a steep hill! but the assets far outweigh any difficulty. this is a place where the service is consistent and sure to spoil you for anywhere else. in advance of our visit we asked for resturant recommendations and marty arranged for some of the best dining experiences ever. we highly recommend this if you dont already have your favorites. the continental breakfast is superb. for a cold breakfast the offerings are so bountiful you dont miss anything hot. you eat in elegant room with fresh flowers throughout the room and several choices of national and international newspapers to choose from. added fun were bottles of water in the room personalized for the hotel with picture of the driscoll on the inside. our grandchildren loved them! if you want to be pampered this is the place to go.',happy
id29472,' i booked the hotel online so i was concerned to see what i would get. we only paid $-- for the room and $- for a pet fee since we were just spending one night and well we were kind of broke. the place itself looks like a long two storied pre- manufactured house kind of like a new trailer the ones people use for offices and the like. everything was very clean the girl working -nd shift at check in was very nice and friendly was a good welcome. of course the decorations were very plain and the air was off when we got there but we just turned it on went out for dinner and when we came back the room was comfortably chilly. the room again was spotless cannot say enough about that whomever is managing the hotel is doing a great job. im still shocked that you can go somewhere now a days and even find a room that cheap let alone one that is not a roach motel! i would definitely go back there again and would ---% reccommend it to someone on a tight budget! fantastic was very pleased.',happy
id29473,' pretty good place to stay but for me the really noisy and uncontrollable airconditioning really lets it down! when youre awake you cant hear the tv even! when youre asleep well it wakes you up when it kicks in! if you want a restful nights sleep - this isnt the place to stay.',not_happy
id29474,' we stayed at the burnseley hotel for my birthday & new year eve...my hubby thought it would be nice to try something different than the norm of a chain hotel as well it was very close to the fillmore auditorium for an evening show. the hotel staff was very friendly and accommodating! the entry area bar and restaurant were very inviting and had a warm elegance. the hotel was unique – once an apartment complex that later converted. it was great having an attached garage and not having to pay the expense of valet parking! the rooms were less than glamorous but offered a spacious king-sized bed that was comfy nice flat screen televisions (bedroom and living room) and an awesome view of denver from the large balcony. the bathroom was standard nothing exceptional; although the heat lamps and showerhead were nice upgrades. we also loved the eucalyptus shampoo-conditioner! the marble entry was nice but the carpet in the main areas was worn and a fresh coat of paint could make a world of difference. we had a chuckle at the dated ----s headboard & nightstands; although did note that there was an new sofa and chairs in the living room. it felt more like an apartment than a hotel which we really liked! i agree that a downs comforter-duvet would have been nice on the beds; i got a little cold. or having an extra blanket available in the rooms would have been nice. i called down and they were more than to run one up – think he made it in - min flat; although the blanket was a little worn and scratchy. it would have been nice to be offered a cozy micro-fleece. breakfast the following morning was tasty and reasonably priced. although larger coffee cups and-or a pot on the table would have been nice : ) all in all a unique experience in a quiet residential area; for the price and experience we would stay again!',happy
id29475,' stayed at the country inn and suties on a thursday and friday night due to my son having to be at an osu orientation and the anime con going on at the hotel next door. the room was spacious and clean. the bathroom was a clean and a nice size. the continental breakfast had a large variety including hardboiled eggs sausage links and make your own waffles along with all the normal things you would see in a continental breakfast. the pool and the hottub were great. everyone was friendly and willing to help.',happy
id29476,' all the funk that is put into this hotel definitely attracts customers. the place exudes hipness- i particularly liked the iridescent lights in the elevator. beyond that it is the ugly sister to the w hotels. very basic. kind of reminds me of visits to ikea- you are super excited on first glance but just behind that veneer are some basic flaws. my main issue is the cleanliness of the place- there were somebody else is crumbs on the office chair dust in the corners of the windows and stains on the bath tile. it made me doubt that the cleaning staff wiped down the furniture dusted or sanitized the room.for being just - years old the place was beaten up (reference my pictures.) i dont know if they have ongoing staff to keep the place in good condition and repair all the nicks and worn spots that are inevitable at a high volume hotel. also i guess i feel a little mislead- with all the cool features eg the bar healthy food options downstairs at the desk cool exercise and social rooms free shuttle to and from the airport bliss spa brand shampoo and body soaps i was kind of expecting a hotel- a real hotel with some degree of luxury and comfortable amenities. but let is get real it is an airport hotel and amongst the choices you have in the area (only option is the super old crowne plaza across the street) aloft is the place to stay. be forewarned though that this is a hotel for travellers- there is no starbucks in walking distance no decent restaurants (unless you like ruby tuesdays) and really nothing to do around here. i also didnt like the message that advises guests to lock both the deadbolt of the front door and use the door chain for security purposes. so if you are attending a conference in town for a couple of days or here on business i would say it is a decent place to stay.',not_happy
id29477,' hate i have to limit this to -- characters. do not stay here especially if you had kids. i would not stay at this hotel again if my life depended on it. besides the very small rooms and horrible satellite tv reception i had an interaction today with the general manager who among other things: overcharged me by $--- insulted my intelligence talked down to me refused to communicate with me when i was raising valid points about the over charge he kicked me out of his hotel and threatened to call the police because i was “threatening his business” when i told him i would write one of these reviews. he then threatened to respond to my post saying i was lying.',not_happy
id29478,' the rooms are always clean and fresh with lots of extra towels. the staff always have friendly smiles to greet you when you walk into the lobby!!! rocky mountain the gm of quality inn always makes sure to give me the best room and rate that is available during my stay and i always feel like im at home!!!',happy
id29479,' stayed for a week in april ----. hotel is very clean and in good condition. we were given a non-smoking when asked even though we had booked smoking. asked for high floor too which was not a problem. good service! room was very new and in great condition. bed was very comfy as written in here earlier too. room didnt have any spare space but was acceptable. our stuff fitted in and there was enough room for - person for - days. cant be that small then. view was nice facing the wall street area. -- flat tv with huge free selection. had breakfast every morning which was basic with eggs & bacon and pancakes. bread and yogurt with fruits was available too. didnt eat or drink outside breakfast time so cant comment on that. location was great. subway r is -- meters from hotel door and lines - & - around --- meters. cab fare to anywhere in downtown shouldnt be more than -- usd. south ferry terminal to staten island is around --- meters away.',happy
id29480,' decided to treat ourselves and stay in downtown denver after a fundraising event two weeks ago instead of driving home. staying at the hotel monaco was just like a min-vacation for us. we arrived and checked in mid-afternoon and enjoyed the oversized jetted tub in the room (one of the spa rooms) before dressing for the evening. the room was very large more so than the pictures indicated. everything was laid out and in order for us. despite being right on --th street (the main business avenue in denver) there was virtually no noise. we were also surprised to find out about the daily wine tasting and social hour just off of the main lobby. enjoying a nice glass of good wine (not some jug wine) tasty snacks and a warm fireplace was a perfect way to start off the evening. the staff is really to be complimented. every person greeted with a smile and was always attentive. we only stayed one night but it was really was a special way to enjoy our night in denver. as you might expect with a downtown hotel valet parking is the way to go. at $-- for - hours (unlimited in and out) this was a real bargain. the room rate was a real bargain as well. we stayed on a thursday evening and got a very reasonable rate for a spa room. take the time to call directly to get a rate quote as the rate quoted to me at the reservation desk was about --% cheaper than anything i found on the internet.',happy
id29481,' stayed for - nights and it was about what we expected from looking at pics on this website. the place is just a bit run down and there is a musty smell in the place. however the rooms are ok and there is free wi-fi which is great. the location is very good (rocky steps just -- minutes walk away) the rooms were cleaned everyday and the staff were ok if not the happiest people on earth. to be honest we didnt spend that much time in the hotel anyway. the bed was clean and quite comfortable. the shower was also excellent!!',not_happy
id29482,' the motel is ok nothing more nothing less. it has good central location very close to hollywood blvd and all attractions subway station etc. however i felt like a price is slightly over its amenities. for that price it couldve been better really.',not_happy
id29483,' my sisters and i stay at the holiday inn midtown in june ----. the location of this hotel was great it is within walking distance to major attractions and very close to the subway. the hotel staff was very friendly and helpful. the owner of this hotel actually came up to us in the hotel restaurant and introduced himself. a few days later the owner of the hotel passed us walking down the busy streets of nyc and asked if we were enjoying our stay. things like this do not happen very often especially in nyc. the hotel is definately much smaller than a lot of others in the area but it was very affordable and comfortable. the rooms were good size and easily accomodated our needs. some of the downfalls there was no refridgerator in our room the bathroom was pretty small and the sink was outside of the bathroom. the elevators were very slow and only one of them worked while we were there. we took the stairs most of the time. i would stay at this hotel again due to the location and the price.',not_happy
id29484,' based on the photos and reviews here i expected more. however this is not expensive so here are my thoughts.. upon arrival there was no valet to park car. i went to check in and the staff were standing around after i checked near the luggage carts- it was raining and they never even offered to get or assist me with my luggage or car. just- make sure you bring the key back before you go to your room. wow! how about one of you come to the car with one of the carts your leaning on and take the car like every decent hotel in the country does? i dont complain in the spot as i just wanted my room and to relax after a long day. the rooms are extremely large- huge- really too big. the tv is tiny and they have limited the volume on them. so hard to see and hear. ( i am not impaired with either) really lazy staff slow ( the girl at the desk is pleasant and has a great smile) thats the highlight if the service here. the food at the mosaic restaruant was pretty good and not too pricey. the sheets in the bed felt like paper. we walked around the great neighborhood and saw the other beautiful hotels nearby. i would try them before staying here again.',not_happy
id29485,' we only had - nights and this was a great tourist spot to stay - block to cable car and same to fishermans wharf restaurants and attractions nice pool and outdoor areas.',happy
id29486,' recently stayed for two nights and felt we were getting a really good rate for our room! pros: location - walking distance to everything staff - very attentive polite friendly - awesome! turn-down service was very good (included bottles of water) great room - (--th floor) nice decor comfortable beds good soft & absorbent towels funky hotel bar pool looked nice - but we didnt get a chance to try it cool electronic touches - disturb-make up room signs were a buttom the master room controls were all computerized on your bedside table cons: no ironing board-iron in room no coffee-tea in room very much enjoyed our stay would ---% return we had a great experience and the price was right!',happy
id29487,' this hotel is right around the corner from fenway and within walking distance to restaurants a convenience store and most anything else you would need. a great place to stay if you are taking in a red sox game.',happy
id29488,' i travel a lot usually about - months of the year to asia us middle east. i say that in order to put some context on what follows; the staff at the lenox were very welcoming and continued to be helpful at all times the rooms were always clean and the whole environment was warm & traditional but with a nice mix of the modern (free internet ipod docking station hd tv is) to make it a very satisfactory stay. the location was superb with all of the major sights within walking distance. shoppers have newbury street and the prudential and copley square malls right on the doorstep. i will definitely be staying here on my next visit to boston and can honestly say that this is dollar for dollar one of the best hotels that i have ever stayed in.',happy
id29489,' excellent hotel! excellent service! we had booked a superior king room. upon check in we were offered a suite in the other tower on the --th floor with free internet and seperate living area for $-- more a night but we turned it down. mainly because my sister and her hubby were across the street in a suite on the --rd floor of the marriott marquis overlooking times square and we were aiming for a higher floor than them. when i told the man checking us in this he was to play along and we were assigned a room on the --th floor. the room was not huge of course but had floor to ceiling windows and a nice view with glimpses of the river and we could even see the empire state building peeking out from behind the sea of skyscrapers. okay no suite but a sweet view! the room had a very large flat panel tv coffee maker window that would open and was decorated beautifully. it was a bit noisy and we could hear almost everything from the hallway but that was not too much of a bother. only one problem with the business center and the printer there not working when my husband had to print off something - but the concierge directed us to a kinko is nearby where we were able to use a computer and print what we needed. we got a great deal at $--- a night and if we are ever back to nyc will certainly be trying to get this deal again. excellent hotel!',happy
id29490,' this hotel is well located close to union square. i think the design and location would suit a younger crowd. it reasonable clean and comfortable with the minimal basics covered and free wifi. its not -* but for the price totally ok for a few nights stay in the heart of the action.',happy
id29491,' stayed in san fran for - nights in the tuscan inn. the hotel was good room was a little small but very clean and the bed was very comfortable. the location was excellent- so close to all the touristy things. the manager was a little grumpy when we first checked in but the rest of the staff were extremely friendly and helpful. i would recommend this hotel to anyone. bring your woolies though coz san fran is sooo cold!!',happy
id29492,' i stayed at the philadelphia city center hotel for two nights in august ----. i was attending a wedding and chose this hotel for its good price and fabulous location - about half a block from the churchh where the wedding was held.i booked the room for $---night on expedia. i arrived at - pm on a friday. i pulled up in front of the hotel with my husband and we started unloading the car. there were no bell men in sight and we had tons of luggage. we struggled with our luggage and looked for a bell man but couldnt find one anywhere. a valet did come up to take our car but only after we asked for one to come out. the lobby was packed with people and there was tons of luggage labeled and tagged in the lobby. i think that perhaps people attending a conference were checking out today. check in went quickly although the staff member was aloof and standoffish. i asked her about parking and she neglected to tell me the valet rate (just the self park rate). we went up to our room and were annoyed when it had two double beds. i had a confirmed reservation for a room with a king bed. when i called down to the front desk they told me that check in time was not until - pm. if i wanted a king bed room i would need to go to the lobby and wait for an hour because none of these rooms were available. i am not quite sure why they didnt tell me this at the front desk - if they had done so i would have left my luggage with the bell captain (if i could find one!!) and then left and come back. at this point i was so annoyed after struggling to get all my bags up to the room in the first place that i figured it wasnt worth it to switch rooms. the room was on the sixth floor which you could tell had been recently renovated. the sheets were clean and the bed was very comfortable. there was a comfortable desk and a very nice desk chair as well as an arm chair. the bathroom had new granite and marble. i didnt have any issues with housekeeping - they were great at bringing me towels and the room was cleaned well. the only other annoying thing about the room was the broken iron and ironing board. i just didnt have the energy to call housekeeping to complain. i think this hotel is fine if you dont need staff members to help you with anything. if you are looking for a hotel with great service in philadelphia try the sofitel or the omni. but if you just need a comfortable room to sleep in this hotel will do the trick.',not_happy
id29493,' i had to find a reasonably priced hotel in boston and was having a hard time. i came across this hotel and read the reviews. i was a little skeptical but decided to go for it. to my surprise it was a very nice - star hotel. we were here when the temps. reached the mid -- is and our room stayed very cool. no problem with the air conditioning. we stayed from a friday to sunday and we didnt encounter any noise problems from the lounge that was next to the hotel. the staff was very helpful. they had lemon and cucumber iced water in the lobby and was very refreshing after a hot day of sight seeing. we will stay here again.',happy
id29494,' times square is really a stretch...it is in what appears to be a very rundown area with lots of boarded up businesses - not a neighborhood that makes you feel like you are safe much less in a world-class city. i paid $--- for a room that allowed me to step right out of the shower into bed. :) tiny but fine. warning: there are exactly two tiny and rickety elevators servicing this high-rise hotel. no service elevators at all and when i was there only one was working. after waiting -- minutes to get to the --th floor my key didnt work. aaaagh! i had a cab waiting for me so ended up taking the stairs. as others have said the staff is lovely. so if you get a smoking deal on a rate this would be a good choice. but anything over $--- will leave you feeling very disappointed. i am frankly surprised that hilton wants its brand on this property.',not_happy
id29495,' on heavily heavily trafficked sepulveda newish construction building located in an industrial neighborhood with a pawn shop row ambience. omnipresent traffic noise. found suite adequate size for three people with nice desk chair sofa; rooms were clean. good breakfast variety and quality-included in room rate. floor lobbies are spacious and look comfortable and useful for meetings. came back @--:-- am after late night meeting to find no parking at inn --all parking slots were filled--was told by desk attendent and security person to park next door in a multistory parking garage which was unattended. found out that desk attendent-night auditor who was acting as a night manager would not move his car to free up a parking space @ inn. was told next day by day manager that in spite of explicit statement in the hampton inn and suites customer satisfaction survey preamble there was not a manager on site -- hours a day to ensure customer satisifaction. written policy further notes that you dont pay if you are not satisfied. the day manager made no effort when reminded of this hampton inn and suites policy to act on the policy. there are other lodging alternatives in the area--use them unless you like overpaying for a suite complete with road noise and a clear risk of no parking in the inn parking lot..',not_happy
id29496,' cute and lively bar but the renovations stopped after the lobby. pervasive chemical smell grimy feeling once you get off the ancient elevator for which you will wait eons. room was dirty and noisy. better value at a mainstream lax hotel. go to the custom for a drink but stay elsewhere.',not_happy
id29497,' the best thing about this hotel is the location with good access to the subway. there is free wifi in the lobby area. the concierge gave me a free copy of timeout new york. the rooms are small even for new york and whilst fine for one person two people and their luggage would be squeezed here. the rooms that look into the interior of the building look straight into rooms only a few metres away. closing the blinds to ensure privacy renders the rooms quite dark. your choice: light and public or dark and private. a prominently-displayed sign on the fridge warns that even touching anything in it will result in automatic charges to one is credit card. you cant store anything in it either. i hate that. service issues: the in-room safe didnt work on arrival. my first call to the whatever whenever line resulted in no response whatsoever. second and third calls resulted in three staff visits none of which were able to resolve the issue so there was nowhere secure to store passport credit cards and other valuables during my stay. the staff did offer use of safe services at the front desk as an alternative but this wouldve entailed lining up to access my valuables. i chose this hotel based on membership of the starwood loyalty programme (and because im a big fan of the westin line) and because other accommodation fell through late in my travel plans. id avoid it in future and certainly wouldnt recommend it to friends.',not_happy
id29498,' we were more than pleased with this hotel we had high expectations after hearing good things and we werent dissapointed! the location is perfect walk out of the hotel and you are right on times square. very modern and clean comfy beds good view from room high up so heard no noise at night. when we come back to new york we will definitely stay here again and i would recommend this place to any one.',happy
id29499,' i stayed in hotel fusion with a friend who was visiting and i had a couple of days to show her san francisco. the hotel is a fantastic base for your trip as it is really close to a bart station it is right in the city center near union square. the room was much better than i expected. the bathroom was huge and very clean. hotels in san francisco are always expensive but i think that the price of hotel fusion is good for the quality that it offers.',not_happy
id29500,' not sure what they are basing their rate for this hotel. everything in the room is old even the smell. you have to open the windows to get some fresh air. there is no thermostat to regulate the temperature. it is just a heater in the room. the toilet smells like old plastic that just slowly poisoning your lungs. at least the bed is clean but may not be the most comfortable. everything in this hotel is charged....dont try to turn when you sleep there might be a charge there too. i called a toll free number and they even had the nerve to charge you -.--$ for the first --mins and then more after that. what is the point of calling this toll free. on top of that there is no public phone in the lobby you can call out. what a disappointment this is. i asked to get an airport shuttle from the front desk they pointed me to the concierge which then tells me to call a number...i really just cant figure out how they operate as a hotel. just like fawlty towers without manuel.',not_happy
id29501,' stayed here for a conference. location is great walking distance to subway macy is target big supermarket. for shoppers there was a also a shuttle bus that went to a factory outlet abt -- mins drvie - great value for transport. rooms were large and comfortable. we walked a lot around the vicinity at night - streets were busy and well lit - didnt feel unsafe at any time. service was fine - it is a big hotel with busy traffic so service wasnt highly personalized but they were quite efficient. concierge was v helpful about directions to places of interest.',happy
id29502,' first of all the only negative point. the carpets in our room were stained and need to be cleaned-changed. but the price and location plus the friendliness of the staff are all excellent. the internet is free as is the very good breakfast and in the evening you can have a free snack between -.-- and - before going out to dinner (or maybe having a pizza delivered to your room instead!). well done brookshire suites especially to the staff member david who couldnt have been nicer.',happy
id29503,' the reviews on your site are right on. the service at the sofitel was fantastic - rooms verrrrry comfy and the lobby has an energy that was welcoming. would have liked a coffee maker in the room but it was an excellent hotel nonetheless! while in chicago we tried arun is for dinner (not in the hotel - -- minute cab ride away) for a ---course thai tasting menu - wonderful!',happy
id29504,' great location in the center of austin very easy to get to everything. the bed was good i slept pretty well on it. the room was fairly dark could have been a little darker for my taste. there was a gap under the door of about an inch or so that let a beam of light into the room at night. i quickly rectified this with a towel jammed under the door. i will say this though- i mentioned it to the front desk as i was leaving and they told me they would send someone up to fix it. bathroom was a bit odd there was a giant stool in front of the vanity. i guess you could sit there and get ready but it would be way too low to actually see yourself in the mirror. there was also another mirror above the toilet- kind of odd watching yourself pee. the shower curtain in the bathtub was annoying itll kind of flutter as youre showering until you hose the whole the thing down. the room overall was nice but dated. for example- they still have crt tv is. there is a giant armoire that is pulled away from the wall. it is the first thing you see when you walk into the room and there is a giant hole cut of the back to vent the mini-bar it just looked bad. speaking of the mini-bar it was well stocked but for some reason nothing was cold. i think the fridge was broken. not a bit deal for me as i dont normally buy anything from the mini-bar. the staff was excellent. from the front desk to the valets to the cleaning staff- all top notch. i cant say enough good things about them. overall it is a nice hotel i would say - stars; definitely not a - star hotel. maybe if they refresh and update the rooms theyll hit that - star status.',happy
id29505,' this was a perfect choice for a family with three teenagers! we were able to get a corner king and adjoining room with two doubles. that is not easy to find in any hotel! great views beautiful rooms and very comfotable beds. we loved the location! the downstairs coffee shop and fireplace was a great hangout area.',happy
id29506,' staff very nice free wifi and use of computer in lobby when my laptop went down. close to everything ----- mins to most locations i visited zoosea world uss midwaybalboa park. free parking. quiet and nice area along point loma to walk along the waterfront.',happy
id29507,' my daughter and i stayed at the four points chelsea the last weekend in march. our room was very clean and the staff friendly (although a bit befuddled on the phone.) we used the free internet several times to check email. our room was on the -th floor facing the street. lots of street noise all night long including a moving van being loaded at - am across the street. the hotel has to address the window coverings! the roman shades are lovely but the windows need blackout shades and soon. also as others have mentioned the lack of shelf space in the bathroom is a problem and could be simply fixed with a shelf along the outside wall. i took the towels out of the unit above the toilet and used that shelf for my toiletries but it was a bit high for my daughter to reach. ask for rooms on the back of the hotel on the higher floors and the noise wont be much of a problem. we heard no noise from the elevator or the room next to us. we had a starwood hotel rate but ive seen this hotel available for $--- which isnt bad given its location. we liked being so close to - different subway stations and took the bus back after a show on friday night. plenty of little breakfast places around for a quick bagel and a coffee before you head out for the day. the chelsea garage flea market is half a block away if youre there on the weekend too. we spend the following two nights at the sheraton new york towers. although our room at the sheraton towers was quieter id much prefer to return to the four points. i have photos to add when we figure out the problem with my camera!',happy
id29508,' i stayed at the latham for a work conference. at the time i checked out i would have told you that the amenities were average and that the staff was very friendly. i would have said looking for a well-priced hotel in georgetown? then you should definitely check this place out. now... i have a completely different story. due to very extenuating circumstances my work colleague (whose room i reserved with my check card) could not make the conference. i spoke to the hotel staff numerous times about this situation as did my company- trying to pay for my colleagues room. i was told that they took care of it and to not worry anymore. well needless to say they charged my debit card a week later without notifying me causing me multiple overdraft fees. when i called the hotel and explained what they did there wasnt an apology and you better believe they are not interested in helping right their wrong (b-c that would cost money and as you can read by the other reviews they are not into spending money to update their property right their wrongs ect). now im looking at my bill and seeing all kinds of other charges from this hotel even though all i did was sleep in my room and paid my bill (and my colleague is bill). after my initial dealings with them i probably wont bother trying to get those adjusted. these people are snakes. stay away. if you are going for boutique-ness youre not going to find it at the latham and if you are going for value--- well at least you probably have more consumer protections (which you might need to fight misc charges) at a corporate hotel.',not_happy
id29509,' arrived in memphis at the roadway inn customer service was terrible unhelpful and at best useless. arranged a tour and when this arrived reception didnt even notiy us they had arrived and sent them away. went to reception to ask for directions and the lady at the desk was particlarly rude and unhelpful. also forget staying here if you need to use public transport there isnt any. avoid if you can.',not_happy
id29510,' we visit family in chicago several times a year. this days inn is the nearest location to their home. the fact that it is a clean neat hotel with good rooms and a great staff makes it a wonderful olace for us to stay.',happy
id29511,' well new york is expensive with a capital e we won this trip from australia but paid for - nights extra accommodation lucky we got the sony music corporate rate! we just wanted something comfortable and clean we went out site-seeing that big old city for - days and nights straight getting home very late and out very early in the morning. there is so much to see you dont wont be in your room much at all. rooms are small (it is new york deal with it) clean neat staff were great to us and we were especially treated well by the doormen who did not want us to tip them. the time was perfect for us to come and go it is a boutique hotel so all the rooms are done up in blues yellows and reds - red is my fave colour and we got the red room it was perfect for what we needed. we played pool in the trendy bar on some late nights and we had booked action packed tours - new york is not a place to go to relax! highly recommend you grab the -- hour hop on hop off double decker and get yourself orientated we then went on a liberty helicopter tour over manhattan and started our - day new york pass which i also highly recommend this had us running all over that fabulous city seeing everything you could see it was wonderful to have express entry into everything have individual maps and details in our little booklet-pass. make sure you organise yourself in areas so do all the downtown stuff in one day then uptown etc. we took a beautiful winter horse and carriage ride thru central park it was so romantic. as i said we won this trip to see kings of leon at madison square garden in jan -- and won - nights acccommodation airfare & tickets as part of the prize and knew you just cant do new york in - days. the food is fabulous you need to search it out there is some great street food google before you go and you will find where the locals hidden gems are. highly recommend carmines in times square - my husband romeo is italian and this was recommended to us by italian is we know the service was impeccable and the prices were low and great quality food - ask for ralph from brooklyn to be your waiter ha ha he was a tripper! the time is all about location location location it was perfect for us everything was close by the subway the port authority (we went on a brilliant shopping tour) entertainment food shopping - get your little souvenirs downtown much cheaper! so much to say about new york! see the photos for the best coffee in new york!',happy
id29512,' this hotel is nice and good for the price overall. in the same building is the hilton garden inn. let is start with the positives. they offer a free hot breakfast every morning. scrambled eggs bacon and sausage...the works. they also offer free drinks and a dinner meal monday through thursday. the room was clean. the sheets were clean. no body hair in the bathroom or on the toilet which is something that irks me about some places. there is a refrigerator two burner stove microwave and dishwasher in every room. and it is so close to the inner harbor that there is no reason to drive there. short walk and you are in the center of it all. also a short walk to little italy. the neighborhood where the hotel is located is very nice and safe. it is also very low key in the evenings and at night. no loud kids or teenagers running amok. families business people etc. very nice. but as with many hotels the cleaning staff is normally from another country and english tends not to be their primary language however they can usually understand what you are saying. from the day we arrived we had to call the front desk everyday to get more wash cloths. there were my husband and i our teenager and our infant. so we atleast needed three cloths as i brought the baby is from home. but everyday we would arrive back at our room to find - or -. the one day i caught up with the maid she had no idea what i was saying when i said wash cloth. she tried to give me soap shampoo and a hand towel. also we tip everybody...the housekeeping maintenance (when they had to come twice to replace light bulbs) and even the people who brought us our wash cloths. and one time i said enough is enough...why are we tipping the person who brings us our wash cloths when we didnt get them the first time around? so the guy who brought them asked us - more times if there was anything else we needed or he could get us until my husband finally gave him a dollar. and he smiled and left. also they have one washer and dryer on three floors only...and there are twelve floors. so many times when you go to do your laundry you have to go up and down the floors to see which dryer is empty.',happy
id29513,' we enjoyed this hotel....it was a very nice hotel at the price we were able to book it at. location was ideal for siteseeing especially being located so close to union station and the hop on hop off buses. definitely more for the adult traveler than kids however but we didnt feel out of place. liked the pool area however it was closed off for a private adult party one day and wish we had known ahead of time.',happy
id29514,' we stayed here in september for my cousin is wedding and it was terrific. the staff was warm friendly and helpful. while the room wasnt huge it was well appointed clean and comfortable. i loved looking out the windows at the library and being able to open them for a fresh breeze early in the morning. while they dont have coffee service in the room it is available down in the lobby and they even provided us with to go cups for our morning walk. the location of the vintage park is wonderful. easy walking distance to all of the sites and attractions as well as the link. no need to rent a car. we will definitely stay at the vintage park the next time we are in seattle. travel tip: become a kimpton in touch member before you go for free wifi.',happy
id29515,' i just completed my second stay at the mosser hotel. it is clean comfortable is in a great location and is a tremendous value especially for san francisco. i live in northern california and the mosser has become my place to stay when i want to be in the city late and avoid the long drive home. the rooms are always immaculate and the staff is extremelyt helpful. i highly recommend it to everyone!',happy
id29516,' been years since we stayed in this hotel. we love older hotels that have been restored with quality and style. the food was wonderful and the views from our rooms were amazing. staff were very generous with our questions on what to do and driving directions. city is always beautiful. i always breathe deeper and longer when coming to san francisco.',happy
id29517,' this is truly one elegant historic hotel in the heart of downtown dallas. in fact it is a feature on the city is artwalk through downtown. it is beautifully furnished throughout the lobby and that also reflects in the hotel room. parking is quite expensive ($---night) as it is usually is any big city but there are public parking lots within walking distance if you want an alternate. checking in was painless but our complaint about the lack of cold water was not necessarily taken seriously by the front desk on our first night of our stay. i would guess the usually the complaint is lack of hot water but this was a serious lack of cold water - even the toilet emitted a heat! other guests we spoke to also had the same issue so it wasnt just our floor or room. if the hotel hasnt fixed it yet - visitor beware!! you do *not* want to scald yourself in the shower washing your hands or brushing your teeth! we found that wasting water by letting it run for about -- minute will cool the water down in the shower when the setting is set on the coldest possible. upon our checkout the front desk took note of our concern again (it was supposed to be addressed by the staff the day before) so i hope it really will be taken care of before somebody accidentally scalds themselves. another thing to be aware of is that although there is internet access (at&t) take note it is not speedy. at all. i think it may have been slower than dial-up and i honestly dont know why as i did not inquire about it with the hotel staff. however if youre on vacation maybe it is best to stay unplugged and enjoy the sights of dallas. if you need it there is a -- hour business center although we opted not to use it. i would recommend this hotel if you are looking for a great location but be sure to know that it does have it is quirks! it is also a classy elegant & historic location and i would imagine a great place to get married or to host any sort of celebration. we did not taste for ourselves but there is some fine dining available in house. we did partake in a meal at the rodeo bar which was great. we were even able to confirm gluten-free options for dining.',happy
id29518,' - couples spent - days at the topaz and all of us had the same impressions. -. the hotel is worn out and needs to be cleaned and updated. -. the staff was friendly but not ready for guests to check in at -pm on a slow thursday. -. the carpet needs to be',not_happy
id29519,' new hotel great location great rate... clean safe helpful staff',happy
id29520,' very frightening place to stay even after you are able to get past the thugs who are employed as valets here. after waiting nearly a half hour for their friends cars to be cleared to provide access to the font drive to try to be able to check in i still had to navigate through and disturb their party to get back to my car with my luggage to self park. the front desk clerk had said she would take care of the throng in front and she didnt. so with no other option i put my luggage back in the car and patiently waited for the throng to clear to provide access to the garage. after another half hour i was able to maneuver towards the entrance to the garage. at that point one of the employees in the throng sensed a duty called and he stepped in front to wave me onto the street. i bypassed him and took the finally-open entrance to the garage. once in the garage i saw only signs for the mall and offices so i hauled my luggage back up the ramps that i had descended moments before. the after a -- hour journey from europe i made my way past the employee thug fest and opened the door to locate the elevators. there was never an offer of any kind of assistance from anyone at anytime and it was frightening and i felt like an intruder. then the quiet room with a view i had reserved three months prior has a view of a parking garage fully lighted all night long and the four lane highway outside has the sound of decelerating eighteen wheelers all night long. my first stay in baltimore and i hope i survive it! pretty picture on the website is a totally deceptive scam. do not stay here unless you bring a security detail and pack a kevlar vest.',not_happy
id29521,' i consider the conrad chicago to be my home-away-from-home in chicago. it is my first-choice whenever im in town. further the conrad chicago is what i use as a yard-stick to measure other hotels around the world. they are just that good! first the location cannot be beat - central to north michigan avenue and walking distance from much of the nicer things in chicago. the only downside to this is that i do recall hearing some traffic noise on at least one past visit (i.e. sirens traveling down michigan avenue) but this is not significant enough to disturb most sleep. the hotel was formerly a le meridien which means that it was built for luxury and in fact the conrad chicago management has continued and kept up the property to very high standards. the amenities in the rooms are top-notch (bose sound systems high-quality bedding etc. etc.). the rooms feel both elegant and comfortable. they are kept spotless by the housekeeping staff. the service within the hotel is exceptional. from the front desk staff to room service staff to waiters in the restaurants. when ive had any issues arise they have responded in a timely manner and follow-through to ensure that things are taken care of to your standards. the fitness center is well-cared-for and sufficiently spacious. i would recommend this hotel to anyone including clients colleagues or friends.',happy
id29522,' we stayed at this hotel on july --th & --th. although the room was small it was adequate clean and met our needs.the front desk staff was excellent. we were within walking distance of wall street south street seaport the hudson river and the world trade memorial site. we had breakfast each morning at a local restaurant and walked to our restaurants each night. if the downtown area is your destination it is a great bargain.',happy
id29523,' this is an ideal location for whatever you want to do in nyc especially theater. the staff is most accomodating and always treat us very well. the rooms are clean bed bug free large and quiet. we discovered this hotel several years ago and return each time we are in nyc which is often. all the staff make sure that your needs are fulfilled. i love to take public transportation and it is available right across the street. we will return.',happy
id29524,' we received a two night stay at the embassy suites north as a gift for our family. we chose to stay during the week after easter. it appears that most renovations have been completed. in fact there was no construction visible from the lobby or atrium. our room contained two double beds and a sleeper sofa with a full door in between. it seemed to be generously sized (bigger than what i remember the embassy suites in downtown indy being) our room was very clean at check in but missing all the pillows from both beds. a quick call to the front desk remedied that. the sleeper sofa was adequate for our -- year old son but looked to be uncomfortable for an adult. he was awoken each morning by people in the atrium moving tables around. because we were on the second floor we did not have an outdoor balcony. when we checked out our view we noticed that window did not latch properly nor did it have a screen. we also noted that it was accessible from the side parking lot by a low roof. it did feel a little unsafe. housekeeping service was still not complete by -:-- on day - of our stay but again a call to the front desk fixed that. the free cocktails offered in the evenings from -:----:-- had adequate chips-pretzels and dip as well as a great selection of drinks. the free breakfast in the morning was outstanding with made-to-order omelets and french toast available along with the traditional breakfast items (cereal bacon eggs pancakes donuts waffles). the pool is very appealing to families. it is only -.- feet deep throughout. deep enough to have a good time but not so deep that you worry about the kids the whole time. the work out area was viewable from the pool. it looked to have - pieces of equipment in a very small glassed in room with a tv. because we were there during spring break there were many families. at times the pool area was crowded and the hallways noisy. by our second night the business crowd had arrived and things were much more relaxing. i would definitely stay here again. i would recommend this hotel for families - the breakfast cant be beat. business travelers who like peace and quite should look elsewhere.',happy
id29525,' this is a nice hotel . the rooms are large and the location is great . unfortunately there is construction across the street that goes until midnight and starts again at - am so it is hard to get a good night is sleep . i would call before booking to see if the construction is still going on .',not_happy
id29526,' this is a nice hotel but its a pretty long trip from the airport. we had a --.- hour flight from london and couldnt get the shuttle to pick up us when we arrived (around -.--pm) so we got a cab and arrived quite late - we were very tired but check in was fast and courteous. rooms and amenities were everything you would expect from a new hs - that it to say nice quality spacious and very very clean. the hotel wesbite photos do it justice so need to post my own. overall we had a good nights sleep. the trip back to the airport the next morning again highlighted the poor shuttle service - we waited over an hour for it to pick us up. the reception staff didnt seem that interested in helping us by phoning the driver to get an eta nor were they prepared to pay for a cab (which made some other guests who were waiting and had flights to catch very cross - understandably so) when the driver did turn up he agreed to take us straight to the rental car terminal which did save us an extra transfer. bottom line - nothing wrong with the hotel but if you advertise yourself as an airport hotel getting a frequent reliable shuttle service working is a must. hopefully things have improved since our stay... i would have given it - stars had it not been for the two shuttle problems',not_happy
id29527,' my husband and i stayed here during the first week of march. we needed to be in seattle to handle some family matters so this was an unexpected getaway. for the price it was very clean the kitchenette was a great amenity (fridge sink coffee maker) and close to attractions. we felt that the beds could use some updating. on both of the double beds there was an indentation in the middle. so that made it a bit uncomfortable for sleeping. otherwise we would definitely stay here again on a return trip to seattle.',happy
id29528,' had an excellent stay. the location is excellent - steps from quiny market long warf. one of best things is the observation deck. the building is historic and architecture is great. they did a wonderful job of fitting the rooms into the building. only a kitchenette and no pool on site. rooms were clean comfortable. front desk staff was very helpful and friendly.',happy
id29529,' stayed at the seaport while on business and it is an excellent hotel. the service was terrific and the location is excellent. it is just minutes from logan and there are plenty of restaurants in the area. the short walk into the heart of boston is very nice as well.',happy
id29530,' booked - months in advance reconfirmed two days before my stay -- got to the hotel and was told that they overbooked by --+ people! traveled with a group of six others for a convention in the downtown chicago area and we were all told that were we going to be sent to another hotel --min outside of downtown. we were in the city for a three day convention two of which days were overbooked at the hotel blake -- the most unprofessional hotel experience i have ever experienced.',not_happy
id29531,' this hotel is wonderful. we were traveling with our -- year old parents. the hotel upgraded them to a suite as i told them it was important to us that they got a nice room. both rooms were beautiful and very well maintained. both the morning breakfast and the evening hour were delightful. the staff at the front desk was consistently friendly helpful and caring. the only drawback is location. on our own wed have enjoyed walking distances to get to things but with parents it did require a cab ride to go everywhere. my husband and i did thoroughly enjoy walking in the neighborhood every morning looking at the mansions and all the different styles of living. i will recommend to everyone i know going to sf.',happy
id29532,' i stayed two nights at the four seasons hotel in chicago for an investor conference (that was held in the hotel) in may and this is clearly a great hotel. this is a big city four seasons hotel with an older more conservative formal decor as opposed to the modern look of the four seasons in manhattan. as in most four seasons the service was impeccable from the doorman to check-in to the concierge to the service in the restaurant. the room was nice and spacious with a large bathroom nice robes and comfortable beds pillows and bed linens. there was a very nice spa and fitness center with good cardiovascular equipment and some weight equipment. food and service in the restaurant (for dinner) was very good. one of the best things about the stay was the price. i felt like i was in a - star new york hotel but prices were about --% of the prices in new york. i have high standards when in a --star hotel this hotel lived up to all of them.',happy
id29533,' i never write reviews but i feel i must. the hotel is great. very clean staff is great. the best part of my stay was the concierge. they are great. the best was mary mastrobuoni. hands down she is the best. any question i asked she had an answer. as far as the directions to get any where in the city she made them easy to follow. again i must commend your hotel and staff. i traveled alone on business and was not afraid. i must say thank you so very much for such a great experience.',happy
id29534,' found hotel on internet.looked up reviews and decided to book it.excellent choice. great locationeasy to get around.comfortable roomespecially bed. staff very helpful.conciege makes great suggestions re whats happening in the city.we took his advice and had a great time both at a restaurant and show. will definately be back too chicago and will stay again at same millenium knickerbocker hotel.',happy
id29535,' we stayed one night as our usual hotel (derek) was looking tired based on reading reviews and we wanted to try something different. we found aloft coming up as a very attractive at $-- though the parking was extra which we were not aware of at booking. the hotel is a couple of blocks from the galleria and near lots of high end stores. the staff were friendly - our first room smelled musty so they gave us a different room which was perfect. there are no tubs only showers - a work desk - a bench seat - bed - side tables - flat screen - iron - adapter to plug almost any device into the tv as long as you have the right cable. it was comfortable and quiet but has a couple of quirks in the room setup: -. big gaps under room entry doors mean noise transfer - as you walk down the hall you can hear conversations clearly in the rooms as you pass. -. we were in an inside corner room so if our blinds were open we had views to the elevator lobby and vice versa. the lobby area had food for sale at slightly marked up but still reasonable prices. the bar and bar staff were also nice. i would stay here again at this price and found the staff to be biggest plus - more friendly and personable than your average w scene from my experience.',happy
id29536,' there is nothing wrong with this hotel but it is a fairly standard convention hotel. a bit older (as is demonstrated by its cameo in the opening montage of the tv series dallas) but very well maintained. rooms are standard hyatt rooms. location is odd because although youre close to downtown it is separated by a winding road beneath a railroad viaduct making it a bit more inconvenient to walk anywhere than its location would suggest. my room had a beautiful view of downtown including a direct line of sight to the iconic reunion tower (which is attached to the property). the hotel restaurant (centennial cafe) was not very good. by far the worst chicken fried steak i have ever had in texas.',not_happy
id29537,' i think a lot of people have covered majority of the issues that i have with this hotel so ill try not to go on. i was staying in room --- which was right at the back the windows were looking out into the middle of the hotel so it was dark in the room all the time. also being in this room there was some sort of generator outside which made too much noise for my liking with the windows shut i could still hear a murmur. the carpet was not really carpet but i walked around bare foot for a while and my feet were black (my carpet at home doesnt do that). the showerhead had limescale on it and was not very powerful which has to be a first for one of the hotels that ive stayed in. the bath shouldve been white and wasnt it looked like someone had done a poor job of cleaning it. also my complimentary shower gel wasnt replaced on a daily basis... i dont understand this when it shouldve been. there was a fridge in the room which was quite noisy as well and im a light sleeper not great. i put the ironing board up on the first day and it was put away but on the second day when i came back from work the ironing board wasnt put away i would normally do it myself but i didnt know how to with this ironing board... it was also a bit chilly in this room and the blanket was quite thin i didnt complain on the first - days but when i did complain i was told the heater was central and had to be turned on the next day so i was given an extra blanket then when i went the next day i was told that it wouldnt be turned on and they gave me a little electric heater (which i did ask for the night before but was told that the hotel didnt have one). my work had paid for this hotel so i guess it was not such a great loss for me but i would rather pay a little extra and stay at the andaz not far from here it would make such a big difference... on a positive note the hotel staff were really friendly and always ready to assist!',not_happy
id29538,' i can appreciate the fact that the hilton chicago is a historic building with beautiful lobby and features that you do not see in modern hotels. despite this my room and other areas like the elevator area looked like it had been renovated in the -- is and looked a little worn and needing another remodel. my first room was on the --st floor which required switching elevators on specific floors to get the rest of the way up. the second elevators took a very long time to come which was frustrating. when i made it to my room it had a very strong room deodorizer smell which i assume was used liberally to cover up cigarette smoke. i went back to the front desk and was given another room a few floors down. the second room did not smell at all had a better view but unfortunately had a door that adjoined to the next room. this turned out to be a big issue. i could clearly hear the guests in the next room is conversations (and more) even though they were not speaking loudly. i had already unpacked and came back late at night when i realized the issue so i just put up with it. not only did i feel like i had strangers in the room with me i was very conscious about talking loudly on the phone tv volume etc the entire time i was in my own room. a towel under the gap at the bottom of the door only helped a little. i let the hotel receptionist know at one point and he seemed to be aware of the issue and said the hotel was full so he couldnt really do anything. there were other little things i was annoyed by but nothing terrible. the desk and bed by the door were so close my small suitcase had to be lifted over to get past. there was no refrigerator navigating the tv menus to get to live tv took forever wireless internet was so slow at one point. on the plus side the bars and restaurants were nice. the hotel lobby and architecture was beautiful and the staff was pleasant. my room had a nice view of the park and lake. i dont think i would stay here again or recommend the place it was just ok.',not_happy
id29539,' stayed two days in march for a corporate event. the room was ok but didnt reflect the price they charge the halls could use a revamp as well as the carpeting on the room itself. be careful with the tempting water bottle they leave by the big screen lcd tv it has a nice paper tag that says refreshing and you may miss the $- price tag written in a considerably smaller type below it. on the other hand the front desk people were the most helpful ive ever seen the halls and the lobby architecture is quite impressive. the hotel is at walking distance of gaslamp district and uss midway. i recommend visiting the bar at the --th just for the awesome city views that its windows give you be warned that drinks up there can be quite expensive...',not_happy
id29540,' when traveling to houston my usual hotel of choice is the st. regis. staying there this past weekend reminded me why this is my hotel of choice. the service consistently is first class from the moment from arrival to check out. the valets front desk housekeeping and food service together make for a relaxed comfortable and high-end experience. i am amazed at the number of staff members who call you by name not just the staff members at the front desk. each employee appears to focus in providing you with superior customer service. the rooms are very well appointed (the grand lux is especially nice) and comfortable. the st regis provides very nice bath amenities robes-slippers and turn down service. during the holidays the hotel is decorated in a very tasteful and elegant manner. location is another great asset of the st. regis. so very close to the galleria and highland village. for a very nice italian meal i would recommend crapitto’s on mid lane a short drive from the hotel. if you enjoy world class service elegant and comfortable surroundings in a great location the st. regis houston is the place for you.',happy
id29541,' took advantage of the chrysler promo:arriving in our crossfire. from the valets front desk to restaurant staff we were treated with casual elegance. had an exceptional lunch with perfect service in the xyz well worth the price. the w is decor is wonderful with unique touches and artful lighting. it is so nice to come off the elevator to subdued light tones with more light just where you need it near the door. classy...and this wont remind you of lots of overlit hotels. the room is stylin sexy and done with class. this one is not like just another hotel room but you have to like the contempory look. in spite of being across from moscone center and a fire station nearby neither my wife or i ever heard the sirens once we fell asleep. the double pane windows kept the street noise out and the bed gets credit for a great night is sleep away from home. we will visit this hotel again and recommend you treat yourself to some laid back classy style !',happy
id29542,' i booked directly with the hotel. i mentioned we were celebrating our birthdays. they upgraded us to the best room in the hotel and sent a card with a bottle of wine to the room. appreciated and unexpected. from the minute we walked into the hotel we were impressed with the warm and inviting atmosphere and friendly staff. we had drinks and appetizers in the city bar in the hotel. loved the bar the food and drinks. bartender was friendly. hotel is extremely well maintained. we had room service. food arrived in a timely manner and was hot. my husband and i have stayed in many hotels in boston but this is the first time that i have felt such attention to service. loved the complimentary internet service and the coffee and tea in the lobby. location is great as well. i give this hotel my highest recommendation.',happy
id29543,' this was the first time ive been disappointed with a sheraton property. while the staff were freindly and helpful especially glenda the hotel was no value. -) cleanliness: below average. there was mildew-mold around the shower and tub. also a very poor caulking job around tub-shower. -) no airport shuttle. -) worst $-- breakfast on the planet (worst $- breakfast for that matter). the french toast tasted stale and with barely a trace of egg. $- for coffee? ill accept responsibility for not looking at the pricing before i ordered but an expectation of decent quality is reasonable. upon my return i will definitely look for other accomodations.',not_happy
id29544,' great upscale boutique style hotel at excellent rates. funky and quirky style. excellent and very helpful staff. i will be back!!',happy
id29545,' the kimpton group did a great job with the decor of the palomar hotel. i stayed at the palomar when it first opened and was extremely happy with the staff and accommodations. recently i visited the palomar again and it will be the last time. brian the so call general manager was the most unprofessional person in the hotel. he is rude when addressing me by my first name and i made appoint to ask him not to do so however he used my first name once again. later my girl friend was in the lobby and overheard brian discussing with his staff the fact that when he has his own hotel company he wouldnt take business similar to myself. i spent over $---- in four days t the palomar and that we be the last penny that the kimpton group will see from me unless they remove people like brian.',not_happy
id29546,' if you want time square then location is great a large hotel that feels like designed for conferences. the upgrade to atrium club is probably worthwhile to get a larger room and apple mac with free internet plus breakfast in the club which is pretty good too.',not_happy
id29547,' we like to stay in the nieghborhoods away from uptown when we come to new york so this was perfect....within walking of chinatown little italy soho all of them. there was a subway stop just a block over. the hotel itself is a little shoddy looking but we found it clean and the bathrooms were totaly remodeled and done in marble and very clean. i had an odd experience in having a pear earring go down one of the overflow holes in the sink..and three of the staff members spent an entire morning methodically dismantling the entire sink and pipes to retrieve it...and they did so cheerfully!!!! i was stunned. all the staff were friendly. the ony thing i would suggest would be something other than coffee in the lobby at breakfast time....maybe juice and pasteries. the room was sparse but clean...reminded me of a european hotel. i appreciated that the drinking glasses were sealed in plastic covers....that is the only way i will use them.',happy
id29548,' stayed for - nights.......the lobby was deathly cold the free internet was horribly slow if it worked at all and getting a taxi takes an act of congress. the local taxi companies dont like servicing the hotel because the valets demand a large tip from them. the breakfast and happy hour drinks were nice. if we go back to san antonio we will not be staying at this hotel.',not_happy
id29549,' after reading some of the reviews we were a bit worried. however it was a good price in the area of the city that we wanted to be so we went for it. after all we were only staying for - nights and knew we would be out of the hotel for most of it. on arrival we found the hotel easy to find plenty of parking with a clean and friendly lobby. the staff booked us on to a tour of la and the stars homes which made life easier for us. it was a great day and worth it. there was some refurbishment going on to the rear car park entrance but the front was not affected. our room again appeared to have been refurbished - it was large with a big comfy bed sofa fridge and microwave. the bathroom was well equipped with an excellent shower and good toiletries. we had a small balcony and could even see the ho of the famous sign in the distance. on the downside there are no shops or restaurants in walking distance from the hotel but buses do go from the area regularly to hollywood blvd. if you ask reception to get you a cab theyll dial a private firm which seemed very expensive so we always went for a city metered cab. the small pool was clean and heated with plenty of sunloungers and towels on offer. breakfast was basic more continental but they did offer hot fresh waffles.',happy
id29550,' great location within walking distance to several attractions restaurants shopping centers and others. the furniture of the room is very modern and comfortable. everything is nice and clean. the bar at the lobby has a great environment very nice for a drink specially on saturday night. but the best of this hotel is the great service. everyone is willing to help to buy tickets make a reservation give you a recomendation or giving you an umbrella in case of bad weather. congratulations to the team that make it so special.',happy
id29551,' we stayed - nights in a - bedroom suite (room --d on the top floor) and absolutely loved it. the bed was so comfortable and the location cant be beat. we are night owls and not once while we were out and about at around -am did we feel unsafe. in fact there is even a police booth with an officer in it on the next block! there are some great restaurants around including a -- hour diner. all the attractions are nearby and the subway is a few blocks away. i highly recommend this hotel and would return in a heartbeat!!!',happy
id29552,' we stayed four nights in the park south in october. we booked on the web and were guided by trip advisor. the hotel was fantastic we had an excellet room very good service and ejoyed the facility of the black duck restaurant. to our delight there was live jazz in the bar friday and saturday nights. would definately recommend this hotel as a great place to stay when in new york.',happy
id29553,' i stayed in the holiday inn select with - of my girlfriends for girls night out. we had a great room that overlooked the peabody hotel very nice!! we checked around -pm and our room was ready. the staff was very friendly and helpful. we asked what restaurants were good for dinner and they offered a lot of suggestions. everyone said hello and asked how we were doing which was nice. the hotel is in the middle of everything you can do in memphis we never even took the car out of the garage cause you could walk everywhere you wanted. we walked to beale street and had a great time!! the beds were comfortable and we had free internet which is a plus now a days. the bathroom was kind of small but otherwise fine. i would really recommend staying at this hotel while in memphis we had no problems and had a great time!!!',happy
id29554,' if your traveling on a budget and looking for a nice clean hotel with free parking the columbus motor inn is great. ive stayed in union square before and let me tell you that is one scarey part of town after dark. the location of the columbus motor inn is perfect! it is only three blocks from fisherman is wharf cable cars and the heart of north beach. public transportation is incredible in sf and there is a bus stop right outside the inn. i was not at all nervous walking in north beach at all at night even with my kids. the staff was very nice. if staying on a budget is a factor for you this is the place to stay.',happy
id29555,' when we first checked in apparently there had been a mix-up with dates (on their end). the woman we were dealing with was extremely unhelpful and we would have been out in the cold had her co-worker not stepped in. he cleared everything up within minutes. he obviously had a clue and was a good guy whereas she was just cold and unhelpful altogether. she didnt even apologize about her mistake. the hotel has a funky vibe and the room was extremely comfortable. the elevators are so dark i literally thought that the lights were broken or something. not so comfortable when there is more than you and a friend standing in there. our room had a balcony that overlooked the courtyard area that is next to the restaurant (dragonfly) which at first i thought was great but we were to be in for a surprise later on... apparently every friday and saturday nite that area turns into a little nightclub type scene complete with a dj and booming pa system (all under a tent). if you plan on staying either of those nights during the week be aware of the whereabouts of your room and whether it overlooks the courtyard or not. unless you have no problem with the annoying throbbing oonst oonst pulsing and blaring through the walls and windows at -am while youre just trying to get some good ol shut-eye. even with the balcony door double shut (there is a slider in addition to the door itself) and the curtains closed it was maddening. consider yourself forewarned.',not_happy
id29556,' this is a fantasic hotel. the location is the best bit two blocks from hollywood boulevard most hotels around this area are much further away. the service is brilliant they couldnt be more helpful and gave us some fantastic recommendations for dinner (go to the burger resturant at the hotel roosevelt- amazing!) you also get unlimted free drinks and snacks at reception which is great! breakfast is lovely. rooms are great we had a suite and it was massive they put chocs on pillows at night and turn the beds down. pool area is lovely shame we had so much sightseeing as we couldnt enjoy it. all in all i would say dont hestitate to stay here one of best hotels on our trip.',happy
id29557,' i have just got back from - nights at the westin and i must say the hotel did not disappoint during our time there. myself and my sister went to new york to celebrate our joint --st & --th birthdays and the hoiday was as amazing as we hoped. we arrived to the hotel on the supershuttle bus with was painless with no dramas other than some traffic. upon checking in i advised that i had contacted the hotel prior to our trip advising them of our special birthday trip asking to an upgraded room on a higher level. unfortunately although they advised me over the phone that this request will be noted down- nothing actually was. we were originally given a room on the --th floor however after reading on here that higher is better- i asked if we could have a higher room. the assistant advised us that if we were willing to hold on -- minutes she would be able to arrange us a room on the --rd floor. brilliant!! so we left our bags with the bell boy and came back an hour later and our room was all ready for us :) the room itself was lovely with stunning views across times square and esb. the ammenities in the room were just as you would expect and the beds were extremely comfortable especially after a full day of trecking around ny. i had seen comments about the bathroom and i found it to be fine- - sisters with all their make up & stuff managed to have room to plonk it down. the shower was clean hot and powerful- so no quarms there. the only small vice was that they only supplied - bag of caffinated coffee for the machine and for us caffine addicts we would have preferred another but that is me just being picky cause the starbucks in at ground level. as we had a late flight we asked to leave our luggage with the bell boy while we did some last minute shopping coming back - hours later our bags were brought to us promptly with no issues. the location of the hotel i must say is a massive selling point to anyone thinking of staying central in ny. it is right next to a subway which takes you directly downtown-updown but also at the other end of the block (times sq) there is another subway that takes you to other locations- so within - block we had all the subway networks we needed- perfect for those tired feet!! you are literally within a few mintutes wak from any theatre and the amazing times sq. we had breakfast daily round the corner from the hotel- the europan which had a wide selection of must haves for brekkie while in ny (bagels-pancakes etc) if anyone wants an amazing resurant with the wow factor (but a little pricey)- i would recommend the view. this is the revolving restuarant at the top of the marriott hotel in times sq. we went there before going to the theatre one evening and wow the food was heavenly. we prebooked the table so we were there for sunset and was amazing to see new york come to life. we arranged the pre-theatre set meal and with a few cocktails it came to about $--- for - which was a little pricey but for a one off special meal i would recommend. i could go on & on about everything but it is an amazing place & i will recommend this hotel to anyone planning to visit due to its location quality of hotel & value for money!!',happy
id29558,' the place was extremely clean and staff was very helpful. they had wireless internet and a free business center! we needed to print our boarding passes and they provide the computer and printer! there is a continental breakfast also. they have pillow top mattress micro fridge coffee maker blow dryer all the things you look for. we stayed - nights along with other family members. it is - miles from the airport. there are restaurants gas stations and a huge mall close.',happy
id29559,' firstly we were given a room which was still occupied (how embarrassing!!!) then the room that was given to us had a strong smell of cigarrette smoke when in fact we requested a non smoking room the tap in the bathroom was leaking so badly we had to use the towel to prevent the water from wetting the floor so we dont slip. when we contacted the front desk the person who assisted us was not very accommodating. the only good thing about that hotel was the concierge named erika who was very helpful at all times.',not_happy
id29560,' our room and bathroom were huge! everything was really nice and comfortable. business center was a convenient amenity. parking was too expensive though.',happy
id29561,' i recently stayed for a conference in the hotel. i have stayed here for business before. i had a confirmed reservation and upon checking in the front desk handed me a key card with a price per night -- dollars more than i had anticipated. i had to pull up my reservation on my email and after the front desk girl went into the back for several minutes they decided to honor the price i had reserved. glad they changed it but still a mix up. i also payed a little extra for a corner king. now here was a waste of money. the room was bigger but not much storage a tiny crowded closet and three drawers. the bigges disaapointment was the view. if i looked kind of sideways out of one window i could see the river which was nice. out two of the bigger windows was the lake also nice. but out of the main row of windows was an extreme closeup of the adjacent buidling. in particular a floor under renovation complete with construction workers. it was really close. i could lay in my bed and read the exit sign above the elevators on the opposite side of the floor. defintely had to close the all the windows before i changed or showered. now i know it is a big city and quarters can be close but this was really close and remember i paid extra for this view. at night the construction workers left all the lights on so couldnt open the windows then either. so in summary paid more for some windows i could never open. i never had a problem with the elevators. the escalator by the palm is the best way to get to breakfast in the geneva room. if you swing to the right facing the elevators you can take a shortcut through a back exit to the grocery store mariano is or the cvs. i had to go to the fairmont and the radisson blu for some meetings and it was nice to be able to go underground to get there!',not_happy
id29562,' we found this hotel off the --- in san jose looking for a affordable place to spend the night. the hotel isnt that big two levels with doors outside. we could hear the traffic at times since our room faced the highway. the room was clean and smelled ok. carpet was fresh and the bathroom was clean. sheets looked clean. although i did pull the bedspread back as soon as i walked into the room. older television set of course at a place like this your not going to find a flat screen. there was a mini fridge and microwave. the towels could have been a little bigger and softer. light in the small bathroom could have been a little brighter. they did offer a small continental breakfast till -am. seemed to be fresh paint on the walls. bed was comfortable pillows were soft. maybe a little too soft for me. i need to bend one in half so i would be a little more comfortable. the room was a little warm i tried to figure out the a-c but with no luck. actually i was little afraid to turn it on fearing dust might fly out. they did offer free internet which was nice. i was expecting much worse. i was pleasantly surprised. it was a great place to just spend the night if your passing through town. i wouldnt spend a whole weekend here. there was a denny is just next door and it was right off the highway access. we didnt seem to hear our neighbors. of course we were so tried since we checked in at -am. i felt safe leaving the car in the parking lot. we did park right in front of our room. i would stay here again if i need to pass through town again.',not_happy
id29563,' i got a great rate on this hotel while bidding for a -star in downtown columbus. it is in a great location with lots of cool places to eat and drink within walking distance. kooma is a cool sushi joint - blocks away. staff was really nice. jessica at the front desk was great but there must have been --- other front desk staff. room was quote fine and comfortable. ill be back here when im in columbus.',happy
id29564,' i have to travel to memphis on average - to - times per month for work and i often travel through memphis and stopover when we are visiting-picking up my stepchildren. i was absolutely floored the first time i stayed at this embassy suites in ---- and tell everyone to go to this hotel when they are in memphis. the staff members are fantastic and very accommodating the hotel is very updated and clean the breakfast and manager is reception are always great there is a restaurant onsite when large groups are in the hotel you can still enjoy your stay the area is great with plenty of restaurants shopping entertainment etc. nearby and i could go on and on. i feel safe and at home while i am there. this past weekend i truly realized how great this particular embassy suites is; i stayed in the embassy suites memphis one night and the next night stayed at the embassy suites dallas market center in dallas where the experience was horrible in comparison to my experience at the embassy suites memphis. i cant wait until i return to the embassy suites memphis . . . the staff recognizes me now because i stay there each time i am in memphis. give embassy suites memphis a try and you will not be disappointed!',happy
id29565,' the location of the hotel and ease of access to the airport by complimentary shuttle yet simple straight drive right downtown. nice large and clean rooms. friendly staff. bed very comfortable. shuttle outside the door takes you directly to manhattan beach + - different shopping areas ($- return). slightly worn down. undergoing refurbishment which accounted for lift problems and closure of penthouse bar-restaurant. internet-computer cost - us dollars per -- minutes. concierge not always available. fitness center very simple.',happy
id29566,' my husband and i (and my bff and her husband) recently stayed at the gansevoort park hotel in manhattan nyc. there was a little bit of a delay while checking in. first the room we were assigned wasnt ready. the next room we were assigned to was on the --th floor and we were told it would be noisy because nearby the bar-lounge-fitness center would be playing music most of the night. i refused that room. finally we were assigned a room on a corner of the --th floor and that was just right! we stayed in a deluxe double (i think it was) with a king or queen sized bed. i had requested an upgrade to a room with a juliet balcony but was told the hotel was booked solid. the room is beautifully appointed modern and clean with elegant furnishings and an impressive well stocked mini bar. we did not partake of the minibar but put our can of juice into the cooler. unfortunately we were charged for taking something out of the minibar and i had to call after i got home to straighten that out. the bathroom was elegant with a big bathtub and a trough-like sink you could use to water your polo pony. my favorite part of the room aside from the view and the wall of windows which remarkably open so you can get a breeze was the cutler bath products. i am addicted! whatever they use for the fragrance of the body wash must include pheremones because it is absolutely the perfect scent to wake up to when you have your morning shower and relax with in your bedtime bath. i want to buy some so i can keep reliving that experience! the lobby is like a scene from a tim burton movie in a good way. like alice in wonderland. purple crystal chandeliers oversized sofas and zebra throw rugs all focused on the eternal flame of a gas fireplace. the staff is very respectful and courteous. but we had the feeling were were definitely the oldest and least hip people in the place. had i realized i needed to make a fashion statement in order to visit the roof top bar in the afternoon i would have packed heels and a mini skirt. it is a very elegant bar full of twent-something movers and shakers sipping $--.-- mixed drinks. there was a private party going on and we were spotted by the numerous security guards and bouncers who followed us as i took photos for my facebook profile! on the way out we were escorted to the lobby by one of the guards who explained that after -pm the bank of elevators is locked and wont go up or down to the roof top bar. only one elevator will make an express ride up and down to the lobby to discourage drunks from wandering the halls and bothering the guests . which makes sense. but we felt doubly conspicuous being escorted down to the lobby. we saw how popular the bar is on saturday night as we passed the roped off line of prospective bar-goers waiting to be allowed upstairs. i told my husband that i doubted wed be allowed into the lobby if we werent already paying guests. and i wondered if wed have been allowed up to the bar dressed casually as we were with a line waiting to get in. not to mention the roof top pool. which is gorgeous but thank god i didnt try to swim there in my middle-age body and my conservative one-piece bathing suit. i have been told im a milf and i am a zumba fitness instructor but i still felt conspicuously unhip. all that being said i would go back! it is a gorgeous hotel very comfortable very elegant and not too over-priced for what you get. but next time ill bring heels and a mini skirt and a much cooler attitude! :-)',happy
id29567,' my partner and i recently stayed here on a four nighter from the uk. we were unsure what to expect which left us open to disappointment as well as pleasant surprises. thankfully disappointments were few; we felt that the lack of tea-coffee making facilities was noticable every day and when we asked about access to facilities we were told that the hotel bar would make tea-coffee for us to take to our room. this was a reasonable compromise but the bar looked closed when we arrived back from a days wandering. our room was immaculate the bathroom generous and the bed was really comfy. wed hoped to be able to see the street from our window but we were placed at the back. this was one of the pleasant surprises as it meant were were in a quieter part of the hotel. location was great; moments from central park lots of places nearby to eat at and the american museum of natural history over the road! (great museum btw!!)',happy
id29568,' we (me my husband and - kids) stayed at the homewood suites for - nights in july ----. the king bedroom suite was clean and comfortable. the king bed slept well. the ceiling fan is a nice touch i appreciate. the couch in the living room folded out into a double bed which slept - of the kids and we brought some sleeping bags. after pulling out the couch bed there was still room on the floor for the sleeping bags. the kitchen area has a full-size refrigerator microwave stovetop toaster and sink. we did not cook in the room so i cannot comment as to how well the kitchen was stocked. the first night there were no pillows supplied for the sofabed. we called the front desk but they were out of pillows. we did get a few delivered after another call for the second night. although it was hot in the middle of the summer the pool is in a courtyard and was too cold for the kids to enjoy. the free breakfast including both hot and cold items but the staff did not do a good job of keeping it stocked. also trays would be nice for parents taking food up to kids in the room. parking is free and there is a free airport shuttle. it is also a short -- minute drive to downtown charlotte. overall this hotel was clean and comfortable. the staff was friendly and even went above in delivering a left item to our house. however the rating is only average because of the cold pool and problems with breakfast.',not_happy
id29569,' i love this hotel have stayed here the last - times i´ve been to new york and it´s gettin´better and better cuz ite feels more like coming home :). small but very clean and nice rooms with a really comfortable bed. the only thing missing in the room is a little fridge otherwise everything is perfect. the staff is very service minded and helpful ----. great location too i will stay there next time again that´s for sure.',happy
id29570,' (august ----) i would never stay in this hotel again or recommend it to friends and family. the hotel is run down. the pool water was cloudy. the complimentary coffee in the lobby was nonexistent (containers but no coffee). (there was some coffee in the decaf coffee pot and i was told just take some of that because they dont have decaf it is all regular coffee..the --- cup which was there was cold). there was no soap in the bathroom. after requesting soap (and waiting for an hour) i went to the front desk to get it myself. but the worst part was when the toilet backed up and we called for someone to come up to the room with a plunger…………. we waited -- minute…… i called again……… we waited -- minutes ……. i called again………- minutes later someone came to the room and handed me the plunger……. when i refused to take it and asked him what kind of service this hotel had…… he asked me do you want me to do it? and as he used the plunger he asked me am i doing this right? the next morning when we checked out i informed the front desk of the problem the night before regarding the employee who came to the room with the plunger……….. their response…. that is not his job. i have never stayed in a hotel with such poor service.',not_happy
id29571,' free continental breakfast ---- coffee & tea free wine & cheese every evening and free cookings at night. what more can you ask for?? oh the hotel is also half a block from union square and a bunch of restaurants so you can shop and eat anywhere! the service is also one of the best. the guys at front desk are so considerate. ken and omar - you guys are great! the only downfall is that the hotel is small and feels a bit old but for the service and location it is definitely worth it!',happy
id29572,' stayed at vitale at urban studio room and from the moment i entered hotel till the moment i left i really enjoyed this hotel! the room has a different layout great deep soaking tub separate shower and great cosmetic products. the hotel has a really relaxing atmosphere. the staff is very friendly and welcoming! no arrogancy or attitude just true hospitality. i will definately return to this hotel! thanks for great service!',happy
id29573,' location: this hotel was the perfect resting point for our weekend in nyc. while the room didnt face times square we were only one block from the crossroads of the world. sleeping: luckily i like a firm mattress my wife doesnt so she had trouble sleeping. however the room-hallway was very quiet. pool: we were hoping to relax in the pool after a day walking around manhattan. although the pool was described as heated it wasnt very warm. overall a nice hotel.',happy
id29574,' i stayed here last few days of august while on a business trip. while it seemed a little on the pricey side to me ($--- -night was the special deal for the convention) the service was excellent. the staff was uniformly polite and helpful. the room was fine nothing to complain about at all though it wasnt remarkable.',happy
id29575,' you cant beat the wilshire motel if you want a great west side location.could have a very good rating if updated. this is an old motel.the rooms have not been made over for many years.but they are cared for. this gives it the retro feel new motels try for. the rooms are bigger than many standard rooms. they also have larger rooms as well. i paid $-- in june. they had a smoking room for $-- which i declined. the rates include taxes-internet-free parking and continental breakfast. you walk into your room right from the parking lot which is very busy and the owner julia really acts like a traffic cop to make sure people can get in and out. from your room you have easy walk to resturants food shopping cvs etc. it is really good and easy acces to the freeways. the breakfast is in a converted room and equal to the top chain motels or better. you can book right with the motel direct there is no cut rate deals just good prices. i would have given it a very good rating if the rooms have been updated. if you do not plan to spend much time in the room this is a great choice.',not_happy
id29576,' stayed here a week ago on business. this hotel was highly recommended by an executive at the company i work at since he stays there everytime he goes to chicago. obviously the staff treats guests that stay there on a regular basis quite different from a first-time guest because i definitely wont stay here again! arrived on a sunday evening and upon check-in was greeted by the most miserable staff i have encountered in a long time! no kind greeting no smiles just went through the motions. disappointing from the start! arrived in my room to find the wallpaper peeling although i really didnt care about that. ordered dinner which consisted of two appetizers: grilled chicken satay and vegetable spring rolls which were excellent! the gentleman that delivered my meal was actually very kind and actually smiled. tried watching tv but the closed captioning wouldnt turn off. called down to the front desk and they sent up an engineer to fix it. unfortunately as soon as the tv was turned off the closed captioning came right back and ended up putting up with it for the rest of my stay...very annoying! upon turning in for the night i discovered a distinct disgusting smell in my pillow. smelled like someone with greasy dirty hair had slept on the pillow. tried another one same thing. finally settled on one that wasnt as bad as the rest. woke up the next morning to find that the shower barely had any water pressure. made do since i had to be at the office early. went to use the iron and discovered it was broke...all of the water spilled out of the bottom of it onto the slacks i was getting ready to touch-up to wear. called down again to the front desk where another extremely rude individual told me that they didnt handle those problems and that id have to call housekeeping. called housekeeping...another rude employee! fortunately they did bring me up another iron. unfortunately i had to wear another pair of slacks since the ones i was going to wear were soaked! left the broken iron out with a note broke but no one ever took it out of the room the entire time i was there. in fact it was still sitting there the morning i was checking out. went to have a cup of coffee and discovered that the cord wouldnt reach the outlet behind the tv. you cant even get your arm back there to plug it in. i dont know what the hotel was thinking when they set the coffee maker up where they did. ended up moving the coffee maker over to the desk where i could at least plug it in. went to take a shower...no pressure it barely had any water coming out! had to make do since i had to get to the office. stayed at this hotel three nights and will never stay here again nor will i recommend it to anyone. told the executive that recommended the hotel that he obviously is treated different than other guests because i certainly didnt get the great service and great room that he gets. dont stay here...there are too many other great hotels in this city!',not_happy
id29577,' we came into boston for a red sox game and could not be happier with how close the hotel was to fenway and suggestions the staff had for us for places to eat the area. great weekend we will definitely be back!',happy
id29578,' excellent hotel dont forget your bathing suit and workout clothes.',happy
id29579,' great location that is very handy to the airport but overall a poor hotel. rooms not as clean as they should be front desk staff bordered on rude breakfast had almost no selection coffee was cold. would not stay there again.',not_happy
id29580,' we spent - nights at the beacon in june ----. the hotel is quite small but everywhere is very clean. the room: we had a double double room has large desk leather desk chair comfortable beds with fluffy and soft beddings. our room was on -nd floor facing the circle but we didnt hear any street noise. bathroom has marble floor very clean. good shower pressure. there is a large wicker basket under the sink so we didnt have to leave used towels on the floor-a small but nice feature. dining: the beacon bar and grill is good but pricey. we went to jack is fresh almost right across from the hotel for breakfast and lunch. they close at - pm daily and weekend. they had large selections and very reasonable prices. for dinners we walked to bertucci is a couple streets away. cons: no hair conditioner and body lotion in the bathroom. i heard people getting free champagne but we didnt get any. tips: there is a cvs within walking distance where you can get basic things like water snacks. the beacon is a small hotel but staff was very friendly. overall i would recommend it.',happy
id29581,' we stayed one night in a suite for my birthday celebration. it was gorgeous both the room and the view. every room had a floor-to-ceiling window view of the detroit river from the ren cen to windsor to belle isle and lake st. claire. we were in a corner suite and our friends had the room next door that had a joining door (it was a standard king-sized bed room -- they loved it). in the suite the living area was great. it had a large flat screen tv a couch a coffee table two chairs and a desk. there was a small --- bath in the hallway. the room was floor to ceiling glass with a stunning view of belle isle and the detroit river. it had a flat screen tv an armoire and a safe. the bathroom was incredible with a double sink a separate toilet room a jet tub and large and a glass enclosed shower. the only two downsides were: -) all surfaces (counters floors) in the suite sticky; and -) there is smoking in the casino. on the upside the hotel had easy access to the casino parking and the people mover. parking was free and make sure you park in the casino-hotel garage -- entrance to the hotel from the parking garage is level -. the people mover is -- cents a ride and will take you around the downtown area. but we stayed here and never left greektown. it is such a fun area with a lot to do. especially for a celebration-night out as there are a large variety of restaurants and bars within walking distance of the hotel.',happy
id29582,' i was very worried about staying in this hotel because of other peoples comments. we stayed in the newly built part which was o.k the beds never got changed and sheets a bit smelly. the bathroom though was clean with a hot shower. our window was broke and the heater made strange noises we reported this to reception who suggested that we was not closing the window correctly and no it never got fixed. although the heater did thankfully as it was very cold. the staff are rude and not helpfull. a very old lady worked in the gift shop but was always putting a sign on the door back in - mins. the pool was dirty and never open. if you do stay here i hope you do not stay in the old part it stinks. main lobby is nice and visitors toilets are very clean. we will never stay at the skyline again for a bit more money we will book a better hotel and not so far away from the main streets.',not_happy
id29583,' the hotel is in a great location and somewhat what you would expect from a hilton in terms of what it has to offer - however i had a horrible experience staying here this past weekend. i am a few weeks away from giving birth and things got off to the wrong foot when i called to request a king room before checking in was told that was fine upon checking in i was told that a king would not be available since most of the hotel rooms are doubles. i went up to the room - and then the keys did not work (had to then go all the way back down to get the keys activated). the room was ok - but not as clean as i would expect from a hilton or another hotel in this range - hair around the tub in the corners and dust all over the bathroom. on my first morning there i had the security lock on the door - thankfully because the housekeeper did not bother to knock prior to just opening the door! when she slammed the door into the security lock she just closed it again ... no apology nothing. i never did get my room cleaned that day. the next day i called housekeeping as i was leaving to ask for housekeeping although they replaced the towels the sheets were not changed and the bathroom was not cleaned. i had to extend my stay by - night knowing that the hotel may not figure this out i asked at the front desk if i could just keep my existing room - to avoid moving for the additional night. i was told that was fine - no mention of having to do anything else! when i called to confirm this again in the morning i was told i would have to go downstairs and have my keys replaced (why they didnt do this the day before or tell me this previously i dont know! - when i went down i was asked do you want a king room ! because you were booked for one! on the day i was going to check out (which is at --am) i called at -am to ask for a late checkout. the front desk person (i was i had taken their name) said no problem to check out at -pm. around --am i was constantly interrupted by housekeeping - when i explained i had a late check out they said i dont know ... after this happened a few times my husband called front desk and they said that there was no record of a late check out - although we used the hotel phone to call at -am and that since check out was at --am we would be charged a half day stay - i feel that the hotel staff let this place down they are not helpful and their communication systems need to be overhauled ie if you speak to a guest on the phone and say its ok to get a king room or late check out then at the very least write it in the log! what was the worst is that instead of considering that a hilton employee could have give us a late check out and forgotten to put it into the computer system - the front desk staff just assumed we were lying . there are many great hotels within the same location and price range in the area - i will not be staying at this hotel (and will probably avoid hiltons in general after this stay - i have never been treated this poorly as a guest at other chains (starwood or kimpton for me!)',not_happy
id29584,' we loved our four night stay over a weekend at le parker. good points: dazzling spacious lobby with a variety of different areas themes and atmospheres. although it attracts visitors who aren’t staying at the hotel we never found it too busy. great location – five minutes from central park loads of subway stops within a few minutes walk and a short walk to the main shops on -th avenue. we found the staff approachable and helpful but never obsequious or pushy. i hate having my bed turned down (what’s the point?) or having my bags carried for me unnecessarily. maybe this less intrusive style of service suits european visitors more than those from the us. the greatest burger joint – the contrast of the steamy groovy café was such a contrast to the slick lobby area it was as if we were walking through the wardrobe into narnia! it’s so hidden we’d never have found it without being told where it was. can’t wait to go back. clean spacious room with desk and office chair armchair and further seating and the most comfortable bed i’ve slept in at a hotel. perfect shower pressure and comfortable bath. stunning view over the park from our room ----. room cleaned efficiently and thoroughly during our stay. we didn’t have to wait more than - minutes for the lift during our stay. loved the pool on the top floor which we never found to be busy. bad points: none as far as we were concerned – but then we carefully avoided the mini-bar… in summary: i wouldn’t want to stay anywhere else in new york.',happy
id29585,' the westin st. francis is a historic property located on union square (a very busy shopping area). although the original building is beautifully restored they have added a contemporary tower behind the older building. the overall effect is the introduction of many more people but the common areas remain the same size resulting in a constant feeling of overcrowdedness and poor service. our room was in the new tower and was very nice and contemporary. the furnishings were tasteful and typical westin. the bathroom was clean and all components worked well. the only complaint was the elevator which seemed to have an unusually long wait time. the common areas were beautiful and restored very well. the lobby is grand and since we were there at christmas was decorated wonderful with a huge tree gingerbread house and the usually assortment of smaller decorations. we tried to have a drink in the lobby but it was so crowded that we waited for -- minutes and never saw a waiter. as well i stood in a line for almost -- minutes to speak with the concierge. the hotel location is good - excellent if you like to shop. i found union square to be very crowded and touristy and lacking the usually personality of san francisco. it is though close to a bart stop but it is a hike up a hill to get to the hotel. i feel for the money there are better locations in the city. overall i was disappointed with the st. francis. i thought i was staying in a historical property but ended up in a cookie-cutter westin hotel. this is by no means a bad thing as westins are very nice. i do think though there are better places to stay in san francisco.',not_happy
id29586,' by this stage we had stayed in over - motels across the us and this one by far would have to be the best. great location (right behing the kodak theatre) breakfast in the morning (quality food) the staff were helpful and friendly and the rooms were large and clean. the street the hotel is located on was quiet and pretty and i would recommend this hotel to absolutely anyone. my friend and i were on a budget and although i dont remember the exact price per night i know we were under our budget so it definately wasnt too expensive.',happy
id29587,' our family - husband-wife -- year old daughter -- year old son just spent a long weekend at the hotel for the wedding of a sister. the wedding was held in the ballroom of the hotel on the top floor (--th). we got adjoining rooms both of which were spacious. overall the hotel did the job. the rooms were very spacious as were the bathrooms. it seemed though that some corners were being cut. for example the rooms did not include basic amenities which one would expect - no in-room safe and no refrigerator or minibar. in our room the closet was located within the bathroom. housekeeping service wasnt great. the hotel supplied toiletries - soaps and shampoo - were high quality. however they werent replace on a daily basis. by the third night the soap in the shower was wearing pretty thin! the hotel lacked a concierge which was a bit surprising for a place of this size and apparent caliber. the hotel was great for the wedding ceremony and reception. the ballroom was a location for bruce wayne is room in the batman movie. and there were great --- degree views of the city form the ballroom. the catering was excellent from hors doevres to cocktails to main dinner. a little lack of coordination on checking out. called for our car and bellhop at the same time. after -- minutes needed to call again for bellhop; somehow fell through the cracks. location of the hotel was good if you wish to walk around michigan avenue; probably a - to -- minute walk from water tower place.',happy
id29588,' we stayed at the sheraton for one night. we had heard that the rooms were small and were surprised to find a nice sized double queen room. the rooms were clean and the beds and pillows were very comfortable. some negatives were the handle on bathroom door was falling off and the cost of parking was ridiculous. the day we left there were at least -- people waiting for thier car. if you were in a hurry to get anywhere you would be out of luck. recomend parking across the streat. the bakery attached was slow at getting us what we ordered. i would like to give it two ratings if i could. - for service and - for quality of room.',not_happy
id29589,' the hotel itself is clean and centrally located and not a bad value for downtown boston. the rooms are small but i was prepared for that having read the reviews and i also knew to request an interior room (atrium view) because of the city noise. no room service but i knew that too and there is plenty of food on the streets nearby. you must remember to have your parking ticket validated at the front desk and then it is $---night vs. $--. no in-and-out privledges but t is right outside the door. staff was helpful when asked a direct question (like directions) but there is no one to help with bags and nothing like a concierge desk. i did feel maybe they could have given us more information about how the hotel was laid out (ice only in basement) but overall it was ok. westin nearby is well over $----$-- to park. i cant complain about this hotel but i cant exactly rave either. overall it was fine.',not_happy
id29590,' my stay at the hotel was nothing but spectacular. besides being a brand new facility the service was prompt the rooms were impeccable and the location was perfect. it was a perfect blend of posh class with efficient leisure. my girlfriend and i would highly recommend this hotel.',happy
id29591,' very nice hotel right next door to the shopping of the galleria. i stayed in a suite which was very nice with a separate bedroom and living room furnishings are all modern and hip. living area had a large business desk area couch and a -- plasma. bedroom had a queen sized super comfy mattress and a -- lcd. the bathroom was a bit disappointing the tub appeared old and stained. the lobby is brightly lit and clean lots of sitting area as well. the staff was super friendly the front desk agent let me use the business center at -am which was nice. main level also has a bar-restaurant that are combined into one. i had buffet breakfast with my rate it was a bit disappointing. . i wanted to load up a plate and go back to my room but the lady told me she would have to charge me $-- to take my plate upstairs so i ate in the restaurant nothing tasted good except the coffee to be honest. lower level has a pool and exercise center. a few downsides to this property though.... the hotel is valet only at $-- a day. you can park next door though at the galleria...look for the macy is entrance it is maybe --- feet from the hotel entrance. this was filled with cars at -am and there is no posted tow away signs so it didnt appear to be an issue. the suites are nice but they are only - bed to get - beds you have to stay in a regular room. i guess mainly cause the bedroom is too small for - beds. the valet staff was very understaffed it appears the valet guys are also the bellhops... at ---pm we had to wait -- mins to get our car when we left there were - cars in line for valet.',happy
id29592,' the hotel staff are very friendly and helpful. the room was very clean and well stocked with supplies.',happy
id29593,' essentially there isnt much to say about this hotel other than to believe all of the previous bad reviews. i was unfortunate enough to stay herel on my recent trip to nyc. personally i dont expect much i just like to stay in a basically clean maintained hotel - and this one does not fit that bill. one thing to note is that i think *some* of the rooms may have been renovated - which is why there are a couple of positive reviews but the chances of getting a nice room are very slim. the sole positive aspect of this hotel is the location right across from madison square gardens and walking distance to times square macys & many shops theatres attractions and transportation. the hotel website pictures are very deceiving since the lobby is the best looking part of the whole hotel and it goes way downhill from there. the few staff we encountered were generally pleasant and helpful its too bad they have to work in such a rundown place. take a look at the candid traveller photos - they accurately represent what youre getting! to begin with the whole hotel is absolutely filthy - i couldnt find a single clean area during my visit. everything from bangs dents stains and marks on walls to peeling paint rusty fixtures and broken furniture. our room came complete with an electrical socket that hung out of the wall a window that wouldnt close a bathroom knob that actually came off in our hands and an unmentionable bathroom. the bed came supplied with a broken mattress worn sheets and stained coverlet. i never took my shoes off in the room didnt sleep well & did not feel clean there. its tough to relax and have a nice hot shower after a long day of sightseeing with paint peeling around you and above your head. this may be *budget* new york but personally id have paid a lot more to not have to stay there. i would think that if youve planned a long awaited vacation and are spending a few days in the city youll feel much more relaxed and comfortable in another hotel. although ive never stayed there my best friend who stayed with me recommended the edison similar in price range but much nicer and cleaner overall. to that end i saw several hotels around the area - so it would pay to do your homework here. parents dont bring little ones - i wouldnt want any of my kids on the filthy floor or touching any of the bare wires or broken things i saw all over this hotel. i wouldnt recommend this hotel to anyone much less a friend or family member. youll only be happy here if you dont care at all about the cleanliness of the room youre staying in just need a place to crash for a night or two and spend as little time as possible in the dank and dingy cells they call rooms. my two cents cabs are cheap in nyc - if you cant find a hotel to fit your budget within walking distance of times square consider staying out of the district in a nicer hotel and use the money towards cab fare or transportation costs. i wish id had that option.',not_happy
id29594,' alright look this place is screwy. three yes three elevators later we were from our car to our room. - elevator to the lobby from the garage. one elevator down to the walkway to the tower. then an elevator up to the --th floor where our room was. super fun... talk about dude where is my car?! so the hotel was nice enough. perhaps after the renovations are done itll be even better. we had a decent view. beds were comfy. location is great. one entrance somewhere was right on --th st so the free bus came by. plenty of restaurants etc within walking distance too. the room itself was laid out a bit weird. open the door and to the immediate left was a sink with the coffee maker and a closet. then the two beds face the windows. tv in one corner table & chairs in the other. then as you continue through the room the bathroom essentially backs up the room with the sink by the door. problem was when we walked into our room i swore it was like -- degrees. we had somewhere to be though so we dropped off the luggage and chalked it up to hauling bags through the trip to our room. when we got back the temperature difference between the hallway and our room was just too much to handle. the maintenance man came up to fix it. well after he worked on it for a good --mins and said well i cant actually figure out why it is not working but the air coming out is cooler. it is already down to -- in here. thankfully it cooled off outside and our room was almost a tolerable temperature. the thermostat set to below -- degrees and cool the whole time. next issue is that our tub just would not drain. it took literally --mins after i was done showering before the tub was empty and my husband could use the shower. so we called downstairs about it. someone obviously came buy because the little disc you flip to open & close the drain had been moved. other than that well it only took maybe --mins to drain the tub the next two mornings. i guess it was fixed as well as the a-c. only other thing was that the room was just dark. after the sun was down we had the one lamp by the table and a light by the beds that had a very harsh compact fluorescent bulb. they do sell the softer ones oh wait they used that by the desk... really honestly for the location and the fact that the staff was nothing but friendly i would stay again. i just hope that the remodel helps the basics like a-c & a draining tub. the location was wonderful though there is better but plenty that are worse.',happy
id29595,' best place to hunker down when your power is out and a blizzard is in town. we were one block north of a whole foods heritage india and guy mason park. bring your sled for the next snowpocalypse - guy mason has a terrific hill. we were only a few blocks south of the national cathedral but i was too cold-wimpy to walk that far. for breakfast get the french toast or waffles they were absolutely delicious. bring bubble bath so that you can enjoy the two person jacuzzi if you book a room with that option.',happy
id29596,' i have stayed at the eventi several times and it is always a pleasant stay. the staff are friendly and knowledgeable the rooms are spacious with great views and the beds are super comfortable. special kudos to the manager julian miller who went out of his way to make my mother is first stay at the eventi an excellent experience.',happy
id29597,' travelled to san francisco and booked sheraton due to its central location. hotel fell short of what was expected. rooms were small and air con noisy. beds were comfortable. liked the fire pits but never any available. staff helpful and accommodating.',not_happy
id29598,' i stayed here with - friends on a weekend trip to new york. i had booked a twin room for myself and best friend however upon arrival we were given a double bed with no alternative. luckily we were not that bothered that we had to share being best mates however i thought it was a little bad of the hotel seeing as they did not know this. the entrance lobby is huge and filled with marble.. a very impressive arrival. staff were friendly and helpful. the hotel is situated in an excellent location very close to central park and the shops. this is though in my opinion a business traveller hotel. and i would prefered in reflection to stay in a cheaper hotel so i would have had more money to spend in the shops!!! however i would recommend it if money is no object.',happy
id29599,' we stayed at the hotel tomo on a recent trip to see a concert in san francisco. it was really nice because we just parked the car in their lot under the hotel and walked to everything. the front desk was nice but they did seem a bit frazzled like maybe they werent sure what was going on. the room was cool it had a really awesome mural on the wall and paper lanterns following the theme. our comforters were bright yellow which is a little bit of an eyesore but the room was so neatly decorated it didnt really matter. the beds were not great for comfort not terrible just not good either. if you are looking for a japanese themed hotel this is a decent choice but i would definitely choose hotel kabuki if you can that is an awesome hotel very nice and very comfortable. overall this one was not bad but it wasnt really worth what we ended up having to pay for it.',not_happy
id29600,' we stayed for three nights and booked it based on reports here and a manager that cares about the hotels reputation.we were thrilled with our room on the --th floor facing the back of the property which was nice and quiet.we received great service from check in to check outstaff that cared that everything was perfect and were pleased to offer advice on directions.as reviewed here this hotel is great valuea location exactly where you want to be in the cityclose to everything that you needand a spotless room and bathroom.walk to -- belden restaurantfino restaurant and the jersey boys a must do show if it is still on.right next door the must eat at sears for breakfast.you can get bart from the airport and get off at powell st and stroll up the street to the hotel.get the tram outside the door to the ferry for alcatraz[book on line before you leave] a must doand shop at the big stores all around the area.this hotel is a must for a visit to this great city.will stay here on our return.',happy
id29601,' great location- - block right or left out doors takes you to a street car line. roof top pool was very small for size of hotel. be prepared to spend most of your time in the pool with many unsupervised children. valet was slow at night but quick leaving on a sunday. room was very clean and large with comfortable bed. some rooms face hotel interior atrium while others can face the alamo. bars are slow but friendly. great entrance and exit to the riverwalk but a little complicated to find- needs more signs. elevators are fast and very often. did not care for the slamming of the doors when people come in late.unfortunatley- we had to call the front desk on our neighbors for being too loud on their cell phones and leaving teenagers unattended in the rooms to slam doors all night. but all in all- we enjoyed this hotel and location.',not_happy
id29602,' the overall experience at the trump soho hotel was superb. marek the doorman was exceptional! as a previous nyc resident i have some knowledge of the city and have stayed at many hotels. if you like the soho-downtown vibe this is a great location on spring st.(next to subway line). the rooms here are spacious modern and well appointed comfortable bedding w- pashima throw blanket attentive and friendly staff floor-to-ceiling windows with great views(in corner rooms above --th fl) pool&lounge gym library turn-down service w- fiji water and chocolates bathrobes-slippers helpful concierge when available near subway line and fantastic restaurants. they let us check-in early and printed our airline boarding passes prior to departure too! for breakfast walk a few blocks to the cupping room as suggested by concierge. a gem!! boqueria a nearby tapas bar is a great place for a late lunch. superb tapas selection with homemade sangrias and a nice atmosphere(chalkboard menus w- wood and brick walls). suggestions to perfect this hotel experience would be a welcome drink top floor lounge for all guests to enjoy the incredible views better pool-lounge service toothpaste-shave cream in bath. i would return to the trump soho!! if you want to save money try a package deal to the trump soho with air for extra savings through expedia or travelocity.',happy
id29603,' this was our second stay at the crosby street hotel and was again a perfect trip. the rooms are magnificent the service is impeccable and the ambience is always so relaxing. the location is also perfect due to the proximity to soho which is our favourite shopping location in nyc. we will be back.',happy
id29604,' the rooms were nice and comfortable but the staff is not close to acceptable i had a package delivered before i checked out and even though i asked more than once at the front desk wether they had it or not they always said nothing had arrived now i have to have it picked up by an acquaintance in nyc. also the concierge was unavailable most of the time.',not_happy
id29605,' this doubletree property was recently renovated and provides large spacious guest accommodations in like new beautiful condition. however the best attribute for the weary business traveler or someone with mobility or other functional needs is the fact that the property itself it is lobby and hallways are not huge like some hotels. travel from parking garage or valet to front desk to room is not an exhausting experience. the business center provides computer options (choose between a pc or imac) and the printer is loaded with paper (no extra charge) although the room is smallish. the business center is a good option to avoid in room internet charges if you are not a hikton gold or diamond member. the little guest services store next to check in seems new since the renovations or maybe i dont remember it from previous stays. the store seems like an afterthought and is poorly stocked. the refrigerators (think dorm room size) with several in a row are on the floor which makes them impossible to see into in spite of their glass doors without crouching on the floor. i am willing pay high prices in these hilton conveniences after a long day but this shop is paltry & inconvenient offerings just ran me off. in such a beautiful property with all other details so well finished this shop is a disappointment to a weary traveler. considering the kitchens in the suites i can imagine an assortment of offerings that would allow a weary privacy seeking guest some options to the in room dining menu. if you are staying here consider stopping at the starbucks or ---- down the street before you check in. the restaurant and in room dining are both good but as always the prices must also be a consideration. i had a caprese salad that was quite good in the restaurant although short on fresh basil. restaurant and room service staff were incredibly polite and attentive. the valet area seemed understaffed during my stay at checkout. no one ever answered when i called down in advance for the car but were friendly and quick when i appeared in person. check out (with some special requests to split my bill between credit cards - business card for room personal card for food & drink) was a bit slow but after some conversation with the young woman it appeared she was new on the job and had never had to do something like that before. in the end she got the job done and was pleasant enough about it. this hotel is in a terrific location and puts extra space into the guest rooms instead of the common areas. a design concept truly reflecting an austin sense of cozy texas hospitality. you will pay more to stay here than some other hotels between the room and parking rates plus internet charges if you are not a hilton gold or diamond customer. but if you can afford it it is worth it. really should get five stars...with a little more attention they will.',happy
id29606,' this review is one year late but i guess i was trying to give the whole episode i endured a chance to somewhat recede from my memory but it has not. if you stay here and you valet park your car please be very careful. on the second day of my vacation last year in june ---- we went to muir woods and argonaut is valet retrieved our car. i brought my make-up bag with me to apply make-up along the way. well when we got back to the hotel we went to our room and i realized id forgotten my camera in the car. i called and asked if i could retrieve it but i was told i could not but they would get it for me and they did. later i realized i had also left the makeup bag in the car but not wanting to bother them again i decided it could wait until the next time we went out. the next morning valet retrieved my car and i realized the makeup bag was not in it. i thought wow someone stole my makeup bag! but i wasnt overly concerned until i remembered that i had placed my - carat tw diamond earrings deep in a pocket in the bag! i know it was a dumb thing to do but i also know that when valet is holding the door open and you have - small kids and jackets and souvenirs and so on to get out of the car it is almost inevitable that you may forget something as i did. i was extremely upset and i contacted the manager. the police came out a report was filed and the hotel immediately let me know that the parking is contracted out therefore this theft had nothing to do with the argonaut and they were not at all responsible!! how was i to know the parking is contracted out?? i entrusted my car to the argonaut! i put my keys in the argonaut is hands as far as i was concerned and i expect that if i leave something in my car this fine upstanding highly ranked hotel will make sure it is there when i return. boy was i wrong! how convienient for them! they gave me the number for an insurance company that handles the valet issues. of course - days after i filed the claim i was sent a denial letter because they said they are not responsible for items left in the car. this was theft! i turned my keys over to the argonaut and its representatives and they parked it - blocks away and then tell me too bad. talk about a horrible way to start a -- day vacation! luckily we were moving to another hotel for the rest of the stay. the hotel was not accomodating at all. they basically washed their hands of it gave us a $--.-- restaurant credit (which we did not use) and even charged me for the parking fees until i wrote to kimpton is main office and then the hotel manager called me and reversed the charges about $---. the worse thing about it is the entire time i felt as though they thought i was a con artist who decided to travel all this way with - kids in tow just to rip them off. i had chosen this hotel based on tripadvisor rankings. the location is wonderful. the room was adequate. but the theft by their personnel left a bad taste in my mouth and a hole in my husband is pocket when he bought me (at his insistence) a replacement pair of earrings. i see others comment on far less serious issues with hotels and i appreciate people taking the time out to give their opinions so i felt it is only fair that i dont continue to keep this to myself. im sorry if my silence has caused this to happen to anyone else. as i said before beware and be very careful. luckily i was able to not let this ruin my whole trip and we thoroughly enjoyed the beautiful city and the surrounding areas like monterey carmel and santa cruz. san francisco is wonderful and i cant wait to return one day.',not_happy
id29607,' ive ben here a few times the service here is -nd to none. always friendly and helpfultrusted staffnice clean rooms they are also remodeling the rooms.close to wallmarts and reataurants and several malls. this hotel is located in a good quiet safe area of el paso tx. the g.m here is mr.david. p. i just met him on this stay i was impressed with him very helpful. michigan bob',happy
id29608,' the room we stayed was quite large and well furnished although carpets are starting to show wear. we had to ask for a lightbulb in bedroom that took a couple of hours to replace. here is the main reason not to stay at this property. the manager has decided to charge $-.-- up front for breakfast and shuttle service whether you use it or not. breakfast is advertised in aaa as being free. we stay at comfort inns all over the country and have never been charged for breakfast. we insisted that this charge be taken off our bill. until the free breakfast is available and this charge is terminated do not book a stay here',happy
id29609,' this hotel is downtown and only --- blocks from beale st. however the trolley picks up right outside the hotel. it was nice to not have to worry about parking. valet parking was available lobby was modern and updated shower was very roomy & the room was clean and had an hdtv. would definitely recommend!!',happy
id29610,' the best service ive ever had. the rooms are large (which is hard to find in san francisco) and very clean. the room had a microwave fridge coffee maker iron and board. when we arrived we were given lots of info. on how to get around maps of the area city bus info. etc. we were treated like family by the owners who were extemely helpful. there are good restaurants a grocery store and a walgreens within walking distance. the location is excellent for seeing san francisco. i made the reservation directly at thier web site and got a nice e-mail from them. they requested flight arrival info which i sent and told them if possible to get an early check in id greatly appreciate it since i am disabled and need to lie down often. i was told they couldnt promise but would try. they were able to do so!!!! when we asked about printing boarding passes they said theyd set a timer and do so for us...which they did...got us group a on southwest. couldnt have been happier with them. this is the only place id ever want to stay in san francisco!!!!!',happy
id29611,' after reading many reviews of this hotel i decided i needed to post my own opinion. i stayed on a completely booked weekend with - teenage girls and the moms. we loved the hotel!! we had train car rooms and loved the experience. we were on the quiet side of the train so we didnt have the noise of the working train station. i have told many since that weekend that this was the quietest hotel room i have ever stayed in. no hallway noise etc. since we basically had steel walls. occasionally there was a gentle vibration from trains coming in but nothing kept us awake. the rooms were all unique and offered a very different hotel experience. they are narrow (after all it is a train car!) but that is part of the whole experience. dont take a train car room if you want a traditional hotel room. the front desk staff actually let us look at the rooms first before deciding! i would recommend - adults max per room (the beds are smallish). - teenagers were perfectly content with - double beds but - moms needed - separate rooms. the bathrooms on the train were actually bigger than in the regular executive rooms. the hotel is conveniently located near great restaurants pan am plaza for ice skating and circle center mall for shopping. parking was $-- overnight which is a little pricy for indy-we couldnt find street parking which can be tricky since there are limited hours for free parking. we will definitely use this hotel again and would recommend it to others who want something unusual.',happy
id29612,' the lenox is a classic very well located in backbay boston the staff very professional a special mention to courtney who managed to solve all our matters with perfect willingness. the lenox although is a nice and good located hotel needs a renewal in its ellectrical switches which are very old and the bad smell in the floors corridors and the room doors wich are noisy and does not shut unless you pull it. nevertheless i would go again certainly nice experience.',happy
id29613,' *** located just one city block away from inner harbor. the staff at this hotel makes this the hidden gem in the city.we showed up in baltimore on saturday with no reservation. all the hotels in the city had been sold out due to the ny yankees playing. courtneyjada and becky were able to pull off some harbor magic to free up a room. thanks for all your help. the overnight front desk manager (tad) was a true gentleman. there was one little problem that we had experienced with the room and im sure the front desk crew will never forget this one. the management should know that they handled it like pros.***',happy
id29614,' my recent stay at the fairmont for a business meeting was a wonderful experience though just shy of a top rating because of technology which i will detail after raves about every other aspect of this well-maintained landmark. my room on the second floor was just off the elevators. i was concerned about noise but did not hear a thing. the room was twice the size of my home is master bedroom with a walk-in closet larger than some nyc apartments. the king bed was extremely comfortable the desk substantial and the bathroom well-stocked with beautifully fragranced le labo toiletries. check-in was easy and the staff were polite adding my president is club number after the planner forgot to include it ensuring i would get free phone and wireless and access to the health club. housekeeping was immaculate. a buffet for the --- people attending our meeting featured a wide variety of well-prepared around the world foods and drinks. the meeting room was comfortable including the temperature which in many hotels is either too hot or too cold. had i known portions at the tonga room a throwback to the old tiki bar and restaurant days were so large i would not have ordered an appetizer. the food was good. the tonga room was loaded with tourists who took photos during the quarter-hour indoor rainstorms and the band in the floating thatch-hut stage was quite good as was the food. the breakfast buffet in the laurel court restaurant and bar was pricey but worth it with ample offerings including omelets pancakes french toast a variety of pastries fruit smoothies yogurt parfaits with granola and excellent juices and coffee. service was very efficient without being intrusive. what keeps me from giving the hotel a five star rating? two channels on the flat screen digital tv did not come in at all or were pixelated and unwatchable. im not talking about the golf channel -- it was the san francisco abc and nbc network affiliates. i also could not access the wireless service at all and used my aircard which brought up another issue. probably due to the city is hills verizon and at&t service are not the best at the hotel. being a pre-tech property it was difficult to conveniently plug in my phone laptop and ipad though housekeeping would have no problem plugging in a vacuum as the receptacles were all inches off the floor but not near the desk. it took a significant amount of time for the hot water to make it to the second floor but once it got there the shower was marvelous. spa treatments were limited to facials a couple of back and body scrubs waxing and sports swedish and deep tissue massages. i hoped for more variety in the massages. yes that last point is probably nitpicking. would i stay here again? most definitely. there are two cable car lines serving the hotel and if youre ambitious you can walk downhill a little over a mile to fisherman is wharf and a little further to ghiradelli square. take the cable car back (for $-). im glad my company chose the fairmont for its meeting. my only regret is that i only spent two nights there. one tip: take the shuttle back to the airport. at $-- it was a bargain compared to the $-- it cost for my cab ride into the city.',happy
id29615,' great hotel..exceptional service..fabulous location! stayed at the omni for a conference much classier and newer than the hilton checkers down the street where i stayed last yr to attend the conference. took advantage of their car service which will drop you off anywhere in a - mile radius.went to olevera street to see the first house in california; shopped in the mexican marketplace for gifts for my children and then went to the los angeles mission to attend a mass in spanish (which i dont speak) but beautiful and nutruing to the spirit. the mission church is beautiful and different than the other - california missions ive seen. walked - blocks to see les miserables at the ahmanson theatre; the area felt safe and there were many people out walking.',happy
id29616,' i stayed at this hotel recently and it was not wonderful. i changed rooms - times and when i finally found what i thought was an acceptable room i stayed. saturday night i was awakened until late from noise coming from the nightclub. i went to call downstairs and my phone next to the bed did not work. i went to use the other phone and broke my toe banging it in the dark. i checked out the next morning as i was in extreme pain and could barely walk. my second visit did not fare well at all. my room was not ready when i arrived. i was told if i waited i would get a better room. surprise it was the same room as before except it stank of cigarettes. i walked downstairs and was given the option of coat closet one or two. i decided given the internet did not work in the entire hotel for more then two days and yes they had no clue when it would be working and the fact the room was a coat closet (this was a suite) i would leave (there had to be an improvement). i walked out (i think they were a bit shocked thinking i was going to swallow my pride and stay not! it is centrally located a few blocks from -th avenue. if you are looking for a nightclub in the hotel with high end call girls this is the spot for you (yes i observed this both trips as i spent the entire day in the lobby waiting until -:-- p.m. for this wonderful experience. if you are a business traveler i would go elsewhere. pluses they do have a bliss spa on property. minuses there is no restaurant. food service at breakfast and lunch snacks in the lobby or bar with a limited menu. they prefer you ordering room service. no close markets to buy sodas etc. many rooms but all small and hoping for an upgrade to the few large rooms is like winning the lottery. the few rooms that have a patio have one chair (one has two). they do not notify you of packages. they did leave my bags out in the lobby on my initial check in which disturbed me immensely.',not_happy
id29617,' i found the hotel very good the room was big and clean. the tv was big. the staff was friendly. it´s near most attractions but is an empty area at night. i don´t know if i´d stay there again probably would look for a hotel in another location.',not_happy
id29618,' stayed at parc -- for conference in november. travelled with my wife and twin -year olds. room was not ready until -pm but that was ok. after much waiting the room they gave us was occupied by another person! after further waiting they did accomadate us with a great room with cribs on a high floor with great view. area is centrally located but you do have to put up with panhandlers. valet parking is $---day + tax - better off in garage. overall it was ok for the money (i paid conference rates) but would not likely stay there again unless the rate was very low.',not_happy
id29619,' this hotel is exquisitely renovated with a beautifully restored lobby and well appointed rooms. the staff is quite friendly and seemingly glad to have you as a guest. our room was spacious with a comfortable bed. the floor hallways are wide and there is a wonderful fitness center and inner conservatory courtyard. there is free internet access in the lobby. the location just south of city hall is convenient to centre city historic section and the theatre district.',happy
id29620,' we stayed here for - night because we were going on a cruise the next day. let me start off by saying i do not have one single complaint about this hotel. our room had the most beautiful view i have ever seen of the water and the other side of jax. we booked through priceline and got a room for $--! the roof top pool was incredible! beautiful views and nice bar. the gym on the top floor was also very nice. my kids enjoyed the complimentary oranges at the front desk. we loved the giftshot and the restaurant as well. there were many facilities and the hotel was huge. all the staff were very friendly and i would absolutely without a doubt stay here again.',happy
id29621,' find another hotel; anywhere but this dirty hotel (which is under construction) with creative billing practices. after returning home i spent a good hour on the phone itemizing a one nights stay. i wasnt offered a reasonable or even intelligent explanation to these overcharges. there are too many nice hotels on the mile to even give this dump a -nd thought.',not_happy
id29622,' just spent three nights on the sixth floor of this well located hotel. they used to include free breakfast but they got rid of that. the air conditioning flucuates off and on creating a sleep destroyer. the staff were fundamentally indifferent. please note that this used to be a great hotel for the money. not so anymore. what is really surprising is the total lack of comfort in the bed. no box spring just a mattress. they need to step that up. i will never stay there again',not_happy
id29623,' we spent three nights here. the room was on a corner and a bit cramped by us standards but ok. breakfast was good and we had dinner one evening which was fine. we felt comfortable and enjoyed our stay. it is a fair walk to the subway but there are also plenty of buses including a cross town one that goes by the hotel.',happy
id29624,' double rooms very small. not worth the money. parking $-- a night . this room costed us $--- after tax and parking. the base price was $---. i think they should tell you about the parking up front before booking the room.',happy
id29625,' this was our third stay at the hotel monaco chicago. i cant say enough about the staff the hotel itself or the location. the hotel is right on the river. weve always booked the mediterranean suite with a river view and it never disappoints. lovely window seats that are wide enough to sleep in a two person jacuzzi that is to die for. they recently renovated (although i found nothing wrong with their previous decor) and there are lots of rich colors. very relaxing and cushy. the staff is just wonderful. they know when to help when to leave you alone. the housekeeping staff is quick and quiet. we never heard them moving about in the hallways like we always do at other properties. our housekeeper maria left us a not on our last evening saying it was a pleasure to serve us. she left us starburst candies. she also would fold our hand towels into a swan for us. one day we were in the elevator going down to get a late lunch and one of the bellmen gave us free drink tickets for no reason whatsover. love that! the wine receptions in the evenings are a favorite (they have hot toddies and hot chocolate as well) and the coffee-hot chocolate in the mornings great too. they have hot chocolate with all of the fixings - including bacon bits. my husband tried the bacon bits and swears by it - i passed. you cant lose going to this place.',happy
id29626,' booked a great rate on hotwire just a few days before for one night only. the crowne plaza is a great location for seeing shows. we did not stay there long to take advantage of everything and for the price we got on hotwire it was a great deal. my only complaint is that upon check in we were not asked our preference for smoking-non-smoking and were given a smoking room. we were running late and didnt have time to change rooms. other than that the room was large by new york standards the bathroom was clean and the bed was comfortable. what more can you ask? the hotel bar and restaurant seemed a bit sterile but all you have to do is step outside and there you are in the hustle and bustle. staff was friendly enough with what little contact i had with them. no doorman to help us get a cab.',happy
id29627,' i stayed at the omni because we were seeing a play across the street. they really care about their customers and went out of their way to make us feel special. the moment we checked in it was efficient personable and just great. i would ---% stay here again and recommend it!',happy
id29628,' ugh. we got a deal on priceline but it was still very expensive for one night. the room was large but my husband and i had the choice of - single bed (huh??) or - doubles. not the best when you are celebrating an anniversary. no coffee maker or minibar in the room and for that price very disappointing. little things (soap dish) were broken in the room also. the fitness center closed at - pm saturday which is exactly when i wanted to go. the place was very clean and the check in staff were nice. too little too late.',not_happy
id29629,' as many previous reviews the location of the hotel is great. i stayed - nights here. the room i had stayed was very clean modern with comfortable bed. the bathroom was large. the staff was very helpful and friendly. everything was good overall and met my exprectation.',happy
id29630,' stayed at the moorpark hotel last weekend (feb ---march - ----) excellent accommodations. great location. easy access just off sr--- and one exit from santana row (the hot spot in san jose) although there are also restaurants on site and within walking distance. also a short drive from the egyptian museum at rosicrucian park (a must do while in san jose) what impressed us the most was the hotel staff. everyone makes you feel at home from the moment you walk in. rooms extremely clean and nicely decorated. quiet hallways and private rooms (none of those thin walls!). comfortable bed and pillows. free internet (wifi-cable) parking daily newspaper. great restaurant on site. highly recommended for business and-or leisure.',happy
id29631,' we stayed at the james in early october. you cant beat the location. it is within walking distance of anything in the loop and river north areas. the bed was the most comfortable hotel bed we have ever stayed at. highly recommended.',happy
id29632,' arrived with our family of - three rooms early on -th july from long international flight. luis at the front desk was fantastic and we were given our rooms straight away which we were very grateful for. two of the rooms were on the -th floor and the other on the --th. the rooms were clean and comfortable but the view on the lower floors was an air conditioning unit and very little sunlight coming into the room a bit depressing. after two days we asked to be moved (something i would never normally do) and the staff were fantastic and we moved to the --st floor. amazing views and even though the rooms were identical to the lower floors they had a completely different feel. the rooms ae a good size for new york with everything you need. the position of the hotel is excellent. really close to times square walking distance to many sights and close to hop on hop off bus. we ate alot on -th avenue some great restaurants amy is bakery cute wine bar (cant remember name but oppositite the bakery) mexican and italian restaurants and not as commercial as -th or --nd street also a launderette is close by.',happy
id29633,' my son and i did a spur of the moment trip to chicago - to see a cubs game and the sights. we stayed at the james which was newly remodeled. it was beautiful - and i have honestly never been treated better by any staff at any hotel anywhere in the country or world for that matter. the room was comfortable - the view - not so much - but we were on a budget so didnt get the best room in the place - but it was a beautiful comfortable room.',happy
id29634,' we stayed here - nights precuise and would definitely stay here again. the property is approx. - years old and everything looked brand new very nicely decorated and modern. the beds were super comfortable as were the chair and sofa in the living room area. we enjoyed the flat screen hd tv that could be watched from both the bed and the living area.the fridge and microwave were very handy. all the staff that we encountered were very polite and pleasant and went out of thier way with any request. they offer a free breakfast with many hot items available. they also have very good coffee available --h-day. within walking distance there is a zaxby is next door and a ruby tuesday is and a longhorn steakhouse across the street. we drove to the hotel and thought that wed take a taxi to the port as they allow you to keep your car parked there for free while you cruise. however we were quoted estimates of $--.-- each way for cab fare so we decided to just drive ourselves to the port and park there. the small difference in price was worth the convience of jumping right into our car for the drive home.',happy
id29635,' hi everybody.recently returned from our stay in new york and the beautiful jumeirah essex house.. only booked as a relatively late deal but could not have been happier with our choice even though we had not researched the hotel prior to our stay.upon arriving (late evening due to a long flight delay caused by a technical fault) i must admit we were a bit gutted by the exterior appearance having dropped off other couples from our transfer to smart looking hotels the jumeirah was covered in scaffolding and sheeting and we looked on a bit disappointed....but that soon changed as we entered the doors to a beautiful lobby area and attentive staff.we were given an upgraded room with fabulous unobsructed veiws of central park it was spacious tasteful comfortable and extremely quiet even being equipped with a telescope to view over the park.the location is perfect and only a few minutes walk until you are right in the heart of all the new york action.we made use of the free bikes available (first come basis)to explore central park.although certainly not cheap especially when you think how little time you spend in the hotel with so much too see in new york we highly recommend it and should we return we would certainly rebook.',happy
id29636,' our family tagged along with my husband for a business trip to get away from the mountains. he had already made the arrangements based on the fact that he had stayed here before and that he is not hard to please. i was on tripadvisor looking for a hotel to stay in for one night near the museums in dc when i noticed that this wardman park marriott was eighty- something out of whatever ??? ( if it was out of a ---- it would not have been my first choice but anything wouldve been better than home at the time--so i wasnt complaining...which is unusual ) so ! i decided to not read any reviews and i have not read any as of yet - which makes this a virgin review if you will... first of all - when you check in they give you a mini map folder with your room key - hang onto that ; it will probably come in handy...the place is huge! lots of suits conventions people on cell phones -- you get the picture second ? our first room smelled weird had artistic masterpieces on the wall from a previous toddler guest a toilet that sounded like a jet taking off because the tank cover did not fit properly and a sticky spot on the floor that was inescapable ( im a little more picky than my husband ) ill get over it ...so i thought third - the pool ! looked so nice. at first. large nice lounge chairs towels= awesome then i noticed the lifeguard chatting with the guests (for a long time) and not paying any attention to the swimmers. well it didnt get any better the next day when a child almost drowned when the lifeguard had left the area completely ! when i asked him about whether he was on duty or not he requested that i complain to the management seeing as how they need more help to carry out their tasks. i kept my eye on my kids (as i always do) and i kept my eye on the lifeguards ! maybe they need to get paid more than $--. per hour to take their job more seriously ?? i finally brought the sticky spot on the carpet to housekeeping is attention which they addressed immediately. apparently some gum (not chinese food) was the culprit and a professional shampoo was the solution. we were relocated to a much nicer room with a view of the pool... which became my stakeout ! one morning while guests or members? were doing their laps i was happy to see the staff (not staph) cleaning the filters and the floor of the pool; however later that afternoon i saw the lifeguard scoop ??? with the net and toss it over the fence and instructed the swimmers to get out of the pool i thought to myself ...i kinda miss the mountains after returning home my son was diagnosed with a middle ear infection ( it happens) i know this is too long already but a few points that might be helpful ? - there is a metro stop next to the hotel - you can walk (less than - blocks?) to the national zoo which is free ! - very close to restaurants and stores ( a cvs and a market for essentials ) - food is expensive ; bring poptarts!! - oh yea ! there is a starbucks across the street from the zoo - challenging stroll to the national cathedral but worth every step - check out happy hour at lillies also we never went to a hotel near the national mall- we stayed an extra night in our home suite home ... they let us stay parked in the garage for the day and we took the metro to the smithsonian... later dc... country road...take me home... to the place...i belong...',not_happy
id29637,' we stayed in the hilton at times square between --th nov ---- and the --th nov ----. i had booked a king deluxe room almost six months prior to our visit and after reading all the reviews on this website i had probably developed overly high expectations. good points: - all staff are very friendly and daily room cleaning service is excellent. concierge excellent. - bed was one of the most comfortable we have stayed in. - location is excellent right in the heart of manhattan. - hotel security very good you will be safe in this hotel. bad points: - the shower had very poor water pressure for a high class hotel the worst pressure i have had in a hotel of - stars or more. although maybe it was just my room i dont know. - i dont smoke my partner does. we took a smoking room. on opening the room door we were nearly knocked flat by the embedded stench in the room it was like walking into a giant ash tray everytime you entered the room got used to it after about half an hour each time. although you expect the smell of a smoking room to resemble some element of stale smoke this was the worst i have experienced. we stayed in a smoking room at the luxor in las vegas and it was ---% better. - even numbered rooms look downtown odd number rooms look over --nd st uptown. try to get a room on a higher floor the reception is on the --st floor our room was an odd numbered room on the --th floor. a few floors below our room (on --nd st side of hotel) were giant fans for the air-con system. if you stay higher up you will get far better views and also be further away from the air-con fans. in summary i can see why all the good review is have been written for this hotel i think a combination of my high expectations from previous reviewers and getting a room on a low floor with a bad stench of smoke put a dampener on it for me. although taking a smoking room is a personal choice they need to sort the ventilation out for them. for the price i paid $---- for three nights i dont think it was worth it for the room we had. i would stay there again for sure but for the price i paid i would insist on a room from at least the --th floor and up and preferably non-smoking !!',not_happy
id29638,' would have been better off staying anywhere else including motel -! shape it up stoneleigh. service at the restaurant was horrible! never thought id get - star service at such a highly rated establishment. then come to find out from the one server theyre understaffed. and to have a suit wearing manager david ridicule his server in front of customers that was my last straw! never again',not_happy
id29639,' actually id like to use excellent about almost everything at this hotel. the lobby is impressive large and decorated. the staff at reception is well-trained friendly and helpful. the room is clean well-prepared and comfortable. i immediately took my camera and made a lot of pictures. the beds are extremely clean duvet are laundered. the breakfast made me give up all thoughts about my diet and weight management. they also serve all day around coffee and tea with a good choice of milk flavored cream and tea. somewhere around - pm they offered a complimentary cookies. warm cookies just baked. two or three choices at every time. the pool is clean well-managed and large enough. the rest area around the pool and jacuzzi is nice and relaxing. excellent location if you are travelling by car - just at the exit of a highway (freeway). several buss stops around if you prefer public transportation. a few minutes walk to the old town tourist attraction area and bus-train loop-station.',happy
id29640,' this hotel is the worst place i have ever had the misfortune of staying. we took a taxi from the airport and had to give the driver the address as he had never heard of it and when we arrived i could see why the hotel looks like a shabby hostel from the street and does not get any better inside we checked in and were directed to our rooms you could hardly get in the lift as the old fashioned cage door did not stay open long enough for you to squeeze your case by and frankly i wish i hadn’t bothered as when i saw our room i immediately started to arrange an alternative place to stay. the room itself was tiny and filthy with huge stains on the carpets and curtains that were barely attached to the windows and looked like they might have been from a brothel. the bathroom whilst twice the size of the bedroom wasn’t much better. as there was no room in the bedroom for a wardrobe a clothes rail and luggage rest had been left in there the windows and floor were very dirty and the door didn’t close. the hotel is near to public transport but is not within walking distance of any of the major tourist attractions and is certainly not an area you would want to spend a great deal of time in. whilst waiting on a cab to our new hotel we watched several men picking up prostitutes and taking them into the hotel so unless this is what you are looking for my advice is to stay anywhere but here it might look like good value for money but for the extra $-- a night is well worth it. avoid this place like the plague!!!',not_happy
id29641,' rooms are ok but i got the feeling this hotel is where patients undergoing surgery at the local medical center stay and i dont like the idea of a someone who cant properly clean him-herself having stayed in my room. sofa and desk chair were all cloth which i think is digusting to have in a hotel. furniture should be leather or fake leather so that it can be cleaned! i dont want to sit on a sofa that people have probably had sex on time and time again. pillows on the bed were dirty too.',not_happy
id29642,' i picked it because it was close to johns hopkins. the staff from curb to room were top notch. i had a lovely and clean room very quiet. i did not meet one rude person on staff during a four day stay. they were anxious to help me and meet any special needs i had. it is a beautiful hotel formerly the baltimore & ohio railroad headquarters. i saw tiffany windows and the most beautiful hand plastered ceilings from the turn of the last century in the lobby. it is the middle of the bustling downtown area very vibrant and i actually felt safe in the hotel and on the streets outside. (im from a small down and dont always feel safe in large downtown areas.) this was an incredibly nice place to stay. i will definitely stay there again. room service on the other hand....not so good! twice they did not bring us what we ordered but the hotel made a generous adjustment to the charges. the restaurant has great friend staff but it is gourmet weird. best breakfast we had was across the street at david & dad is cafe across the street.',happy
id29643,' i had stayed at the hudson more than - years ago so i knew the rooms were small. but after reading tripadvisor reviews i was nervous when we got it via priceline. at check-in we received an upgrade (from sabrina who was very friendly & helpful behind the front desk). the room was small but about average for boutique hotels in nyc. the room was clean the staff was helpful. i brought earplugs after reading reviews about the noise but we had no problems at all! the sky terrace was great for after-dinner drinks. and there are many subway lines right down the street. overall it was a nice trip. it may not be a place where id stay in the most basic room with a family but perfect for two people to rest after a busy day in the city.',happy
id29644,' aside from the plastic enshrouded mattress the rooms are fine. when considering the cost per night in econo lodge downtown denver...seven or eight short blocks to the colorado capital building and nine or ten blocks from the super spendy ($--- to $---- night) four and five star hotels in the center of town this hotel is an excellent value. the staff here is very helpful. there is a restaurant about two blocks away and across the street from the hotel called tom is diner . it is right out of a scene from pulp fiction....and the food is worthwhile. i recommend it just for its ambiance alone.',not_happy
id29645,' my first trip to denver and hopefully not my last. the location of the hotel was perfect for my trip as i wanted to combine getting out the mountains with doing some live music events downtown. the room was comfortable and very roomy which is quite unusual with many hotels now. the front desk staff and the door-valet staff were friendly and extremely helpful. they always checked to make sure i had the best directions and were quick to offer local advice on places to go and see. i didnt have a gps and didnt need it due to the excellent information the staff provided!',happy
id29646,' superb. from check in to check out everything was fantastic. the front desk was very warm and welcoming the décor of the hotel and room was modern and polished the bathroom was clean (though the shower head could have used more pressure) and the keurig machine was a nice touch. also free wifi! the location is good with cabs lined up in front of the hotel or a ----- minute walk to dupont circle. i highly recommend staying here.',happy
id29647,' my husband and i stayed here for three nights and we couldnt have been happier. the location was perfect for beale st. gibson guitars and the music museums. the hotel was very clean and they offered breakfast. beale st. was very quiet while we were there so we had no problem with noise. our only complaint would be the price of parking- while we understand that this is a city hotel and parking can be expensive many of the surrounding lots were cheaper and if you parked in the hotel lot as a non-guest you were given a cheaper rate than the guest rate.',happy
id29648,' this is a great hotel in a brilliant location. the rooms are pretty big by new york standards with great comfy beds. the bathrooms werent massive but perfectly adequate and nice toiletries etc! the lobby is very old fashioned and grand and the staff were helpful. not the best service by american standards but they did change our room after acknowledging that we wanted a king room rather than twins. the hotel is located in midtown very close to -th avenue and a nice stroll up to central park. great location for shopping and exploring the area. we did not eat at the hotel as there are so many other places to try but the bar was quite nice for a quick drink on the way out to somewhere with a bit more atmosphere! overall a great place to stay to explore the city - who wants to spend a lot of time at their hotel anyway during a short trip to nyc?!',happy
id29649,' but im pretty concerned....i had never even heard of this hotel but hit upon it through priceline name your own bid. my bid was $--- and was accepted. i was happy because of the location but wasnt aware that this hotel had rooms with concrete wall views (i have never seen this anywhere before) and tvs from -- years ago. when we called the hotel to request a king-sized bed for our room the front desk adamantly insisted to us that they couldnt guarantee any request of ours. i really hate hotels that treat you like a second class citizen because you are being cost conscious. i dont know any of my internet savvy friends who book directly with a hotel anymore. perhaps if we have a good experience there wed be willing to pay more to stay there again however from the reviews ive read that may be a bit of a crapshoot.',not_happy
id29650,' this was such an amazing experience. overall we had an excellent stay! great staff service and everything. our room was absolutely gorgeous the entire hotel is beautiful and ill be back!!',happy
id29651,' i thought this was great value for money to stay in such an amazing place. i was expecting to stay at the adelaide hostel but as i had booked a single room they put me in the fitzgerald which is around the corner. so expect a mixture of hostel-expectees as well as hotel-expectees. first impressions were not good but after i settled in i thought it was just fine. the bed was comfortable quiet bathroom clean and the staff downstairs were really lovely. the room was small but the hotel is cheap!',happy
id29652,' i expected better from this hotel. i nearly tripped over the huge roll in the carpet. it obviously needed stretched. the carpet also had several white bleach stains. yuk! the bathroom was a joke. the sink blocked half the tub i could sit on the toilet ($-.-- plastic seat) and open the door. the marble sink was another joke.... it was was square with metal legs... looked like an old laundry tub that was re-covered in marble. the decor was dingy the tv was cheap and old and bring your own iron unless you want to burn your clothes. the elevators were tiny comical... fitting - people was a squeeze. the location was pretty good located between times square and central park and close to a subway stop. i had a great time in nyc but would definitely not stay in this hotel again and would also get a hotel with a view of times square because it is magnificent at night.',not_happy
id29653,' we stayed at the hotel des arts in san francisco for the first time in may ----. we were excited because my friend and i were really like some of the artists that painted the rooms. however our excitement quickly turned to disappointment when we discovered how little art was really on the walls in the room we were given. some of the rooms probably have more art but ours was just one wall. this is one of the nosiest hotels i have ever stayed in. it wasnt even the other guests that were being noisy specifically. their was a bathroom located right in the hallway by our room. you could hear everything going on in there. the housekeeping in the morning was very noisy and our bath tub was not stable so everytime you stood in it it rocked. im sure that it was loud and bothersome for other guests to hear. the employees were friendly enough except for one girl who was there in the evenings who didnt seem to know what was going on and gave us wrong directions at one point. the bed was one of the most uncomfortable beds i have ever slept on. we slept on our friends air mattress one of the nights of our trip and it was more comfortable than the hotel bed. i never felt comfortable in the room. it was really awkward having the sink in the same room as the bed. the location is the only thing going for this hotel. im sure that is why the prices are what they are. this hotel is more like a hostel and it is has only a two star rating. i would not recommend this hotel to anyone. you can probably find a better deal in the same area.',not_happy
id29654,' our stay in this ole hotel which maintains period features is quite pleasant. the rooms are somewhat small however quite comfortable with the most comfortable beds i have been in. the only down side is that one side of the hotel which is where we stayed looks into a brick wall with rooms facing you. you have to keep your curtains closed. there is free internet. the location is reasonably central to both downtown and the bay. only about a four block walk.',happy
id29655,' reserved this hotel thru travelocity and specifically for - adults and - children. received the confirmation for - persons in the room but room type wasnt specified so called the hotel directly the next morning to make sure that we were in a room w- pull-out sleeper sofa for the kids. was told that would not be a problem. arrived at hotel and front desk told us they were full and we would have a room w- - chairs in it and no sofa sleeper. reminded the staff that i had called to verify the room type and had two children who needed a place to sleep but was repeatedly told we are full . i ultimately insisted on the children having a place to sleep so they said we could have - rollaway beds. the living room was so small these didnt really fit and we had to choreograph the room quite creatively to get them in. for a --night stay this was tough! (i read in their hotel manual in the room that only one rollaway bed is allowed in the room so this was technically against their own fire regulations!) also i kept checking on changing room to one w- sleeper sofa (as i had been promised and based on reservation w- - persons). each of - staff members at front desk always said im sorry-we are full with no other assistance. housekeeping was forgotten on one day and after calling and was told they would be right up hadnt arrived an hour later so went down to front desk to complain. they sent up housekeeping after another half-hour. of note is that even though hotel says that the construction next door is mostly complete (the demolition) it was still very loud on our side of the hotel as workers arrived with jackhammers early in the mornings on week days. also no night-time turn down service two nights as was described. valet service was friendly but expensive at $---night. swimming pool is small and hot-tub is only for - people. very small area around pool for families to sit (only large enough for maybe --- families) location is great but there are plenty of other hotels in the immediate area with much better service.',not_happy
id29656,' we booked a package with british airways hoping to stay in a famous elegant wonderful hotel as a once in a lifetime experience for our family. british airways are amazing by the way and could teach the waldorf a few tricks about customer service! the lobby and entrance is indeed amazingly beautiful and one cannot fail to be impressed by its grandeur elegance and history....but the world has moved on since the ---- is and expectations have too which i think the waldorf and the hilton group have seemingly not appreciated and are trading off of an image which doesnt bear fruit in reality. we had booked - suites for - nights (as there are - of us) we were told at checking in that we were being upgraded and got quite excited given that anything above a suite might be a wonderful gift given our once in a lifetime visit but when we got to our rooms they were exactly as i had booked...no upgrade there then. the suites were clean and tidy but not a patch on the grandeur of the lobby and a bit of a let down from what i had expected. i am used to staying in normal business class hotels and the rooms werent really anything substantially different to those one would expect in this class of hotel and certainly not opulent or inspiring. on the surface of it eveything seemed pretty good but after a couple of days the faults were evident. the shower door was coming away from the wall so the door was tricky to shut the air con had a mind of its own and sleeping in --.- degrees was trying! the mini bar is door didnt shut properly and was so expensive it was mind blowing...- dollars for a branded coke is just racqueteering. this sort of thing doesnt add value it just highlights the ridiculousness of this establishment is arrogance and attitude towards (attempting to) milking its guests. the bottom line is if youre stupid and rich enough to pay these completely made up prices we are to take your money from you. there was no free wifi in the rooms you had to use the lobby which was so busy that the wifi was so overloaded that using it was almost impossible. my daughter got food posioning and was very sick. she was ill in the bedroom but it took -- minutes to get a maid to help me...obviously i dont expect anyone to clean up my kids sick but i did ask for a bucket or bowl as she was being sick every -- minutes the maid gave me the bin and told me she would try to find something else but my daughter then covered the bathroom floor...we never did get a bucket and had to use the bin and towels. i had to borrow some cleaning fluid from a passing cart to clean up the toilet and floor and carpet myself. she had been sick in our travel bag so all our clothes needed laundering but the hotel wanted -- dollars to launder one shirt so i had to fill the bath and tread them with my feet to get them clean. at least the air con being stuck on --.- degrees enabled me to dry it all quite quickly over the vents though! they say that they pride themselves on service but this was not evident to me. i could go on but i would end up writing a book. i think you get the idea from what i have written so far though. bottom line is that i will one day go back to new york but certainly will not be spending that kind of money to stay in that hotel again as it was so disappointing versus my expectations and their advertising and reputation. live and learn though eh? a distinctly - star experience at over - star rates.',happy
id29657,' my sister & her husband recently celebrated their anniversary downtown chicago. i was in charge of helping my brother-in-law procure a hotel in the city. all hotels in chicago were sold out due to a large convention but i was able to find a last minute hotel room at the monaco all thanks to ryan parker (assistant general manager). ryan was extremely helpful and even arranged to have strawberries & champagne delivered to their room in honor or their anniversary. ryan even emailed me the monday am after their anniversary to make sure everything went smoothly and to ensure that they had in fact had had a great time. i can’t thank the monaco & ryan enough! i would recommend this hotel to anyone looking for a unique chicago experience. my sister already wants to plan a girls weekend in the city at the monaco- we can’t wait! thanks again ryan & the monaco staff!',happy
id29658,' i was in town for a conference at a nearby hotel. since the conference hotel had terrible reviews i decided to make my own arrangements and i am glad i did! the room was very clean bed was made up with duvet-comforter which is much more hygienic than the old fashioned never-gets-washed bedspreads most hotels have always used. i applaud hotels moving to the white european-style duvet-comforter with the cover being washed daily. the marriott inner harbor at camden yards was convenient and not just for the ballpark. we walked to the conference hotel walked to restaurants shopping and the inner harbor shops and museums (which is about a -- minute leisurely walk. definitely go to the lovely aquarium (and book online to skip the lines! include the dolphin show for a few bucks more.) breakfast was not included in our rate and we tried room service which was very good but overpriced. we did dine in the pub (forget the name) inside the hotel which was very reasonably priced for burgers and pizzas and some nicer dishes and handy to have on-site. did not find the area particularly seedy but were city people. dont be fooled by what looks like a british pub across the street from the hotel: the goddess is some kind of strip club! still it did not affect our comfort levels as we came and went in the evenings by foot. parking is $-- a day but this seems like the going rate.',happy
id29659,' i have always wanted to stay at this famous hotel and am extremely glad that i did. the ambiance is incredible and the service is certainly - star. if you are looking for a classic new york experience the waldorf is the place to stay.',happy
id29660,' this was a grand hotel in a very nice area of san fran. the lobby was very nice and the decor was awesome! if you book a room i suggest calling ahead and requesting a room on a high floor. we did and had a great view and our room was quite large. we also let the staff know it was our anniversary and we returned to find a free bottle of bubbly that evening in our room. the staff was very friendly and helpful. i recommend eating a dinner at the hilton next door the restaurant is on the --th floor and you get a lovely view.',happy
id29661,' after researching on ta this hotel seemed to have what we needed and it definitely did. sam on the front desk was extremely helpful with all sorts of info on locations of restaurants tours and the best way to get to anywhere in the nyc area. our - bed apartment was a great size for our family of - - - adults-- teens and it was really nice to come back to. the location was ideal close to subway hoho tour bus restaurants and shops. we found it better to walk most places as that was how we saw so much. walking to a restaurant for dinner one night we saw -- rock filming at the rockefeller centre(just a few blocks from the hotel. we would stay here again and intend to recommend it to anyone we know travelling to nyc.',happy
id29662,' i have been here every week since july the location cannot be beat and the staff are always giving me a great room location the gym downstairs has excellent equipment. i always have a nice check in experience onelia is great and always has a smile a friendly greeting and i always get a great room',happy
id29663,' the embassy suites on nw hwy is the perfect hotel for business travelers or a relaxing vacation get away. conveniently located and may amenities including cook to order breakfast and managers reception each evening. great hotel.',happy
id29664,' we spent - nights in this cozy oasis!! it is our favorite place to stay in san francisco. comparing to the nikko and parc --. it was hospitably and spiritually a pleasant place to stay with everything right outside the door. those larger hotels where your name comes up on the display doesnt mean that the concierge can put a face to your name!!! we liked the smaller friendlier more personable luxury of this cozy inn. everything was in walking distance: the square financial district chinatown street cars theatres and a great little art gallery where we made some wonderful purchases to begin our collection of fine art... check out gallery --- next door. rafal olbinski nelli panto and max pappart were our favoites pieces... wish we could own the entire collections! the fun thing about this inn was that the first night returning from our evening out we walked right past it !! like a magical door to narnia or the secret garden... imagine waking up in a peaceful and warm room putting on your robe and slippers and strolling down the hallway to a delightfully pleasant continental buffet breakfast ... reading the morning paper in front of the fireplace and sipping a cup of fresh brewed coffee while dining on a blueberry muffin w- yogurt and fresh fruit as the rain coming down outside pitter-patted against the window... we would come home in the afternoon take a nap get dressed for the evening and as we headed out our first stop was to enjoy some wine cheese and chocolate and wonderful conversation with other guests in the cozy fireside room. other evenings we brought the wine and treats back to our room while we enjoyed a movie... these are the memories i treasure from our experience at the inn. apparently we are not the only ones who enjoy this luxuriously cozy hotel as we found it completely booked on the future visits we had planned :( overall i would have to say that we would stay here every visit if there were rooms available!!! so risking further booked notices... i say if you can get a reservation and like a smaller hotel then this is your oasis!',happy
id29665,' we got this hotel via priceline for a really fantastic rate. i am a marriott rewards member so i contacted the hotel before we arrived to request a room with a nice view. we had never been to boston before so we were looking forward to touring the city. upon our arrival we discovered that our requests were honored. we were upgraded to a high-floor room. the hotel lobby was clean light and airy. service at the desk was great. valya our front desk assistant was so kind and courteous. she was very helpful. our room was on the --th floor and we had a corner room with a view of the charles river. what a beautiful view!! the room was clean with a comfy king-sized bed. we also had access to the concierge lounge so we were able to enjoy free beverages and snacks. there was a mini-fridge in the room for us to keep things cold. i used the pool area which was very clean and enjoyable. we loved the location since the old town trolley had a reservations desk and a stop right at the hotel. if you book with them you get a discount on fenway park tour tickets. nearby we enjoyed dinner at atlantic fish (which was great) and a stop for the t was a block away. i would absolutely stay here again. we had a wonderful stay.',happy
id29666,' hi. i cant say i have ever written a review. but i felt obligated. i read a lot of reviews about the a-c not working. i thought that couldnt be true. but it is. the hotel is clean and staff seemed friendly. i told them the a-c was blowing air -- not cool and not warm but just air and they responded kindly but didnt fix it. all this to say this is probably a great hotel in the winter. for summer stays at $----night id stay somewhere a with a-c. have fun!',not_happy
id29667,' this hotel aspires to be a premium property and the lobby and hallways have that flavor. but there is less there than meets the eye. the beds are just so-so. the climate control in meeting rooms is terrible. the housekeeping and room maintenace are problematic. there was something gooey on the floor of my bathroom and a non-working electrical outlet. neither was tended to despite promises from the front desk. the next day i picked up the city magazine in the room and found a huge piece of gum stuck to the bottom. in addition there are signs of wear including badly stained grout in the sink and tub. i reported the smell of gas in the hallway. it turned out to be a chemical smell from a nearby factory but no one got back to me to tell me. and when there was a mistake on my bill instead of taking my word for the fact that my group had breakfast coupons (i had one to show them) i was made to stand at the desk while the clerk leafed through all the previous day is breakfast receipts. and then our group is master billing seemed to fall through--our credit cards were charged instead. this hotel needs a major managerial and physical upgrading.',not_happy
id29668,' very pleasantly surprised by this hotel! were given a room on the executive floor so cannot comment on what standard rooms are like - although i would imagine they do not differ much. spacious room on the --th (top) floor with an extremely comfortable bed. huge flat screen tv and good selection of channels as well as movies & games console. bathroom was a good size with a huge shower - shame there was no bath though! service in the restuarant was excellent - very attentive staff friendly and good food available. location was good - not too far to walk to main city centre. also close to beacon hill area and within walking distance of cambridge. highly recommended !',happy
id29669,' the security there and cops show up and are allowed to just walk into your room without your permission. if you plan on drinking they will come in and write tickets. just a for-warning for anyone wanting to do that. you sign a waiver saying you are under -- when checking in and thats why they come check your rooms.',not_happy
id29670,' we were very w- our stay at the blackstone chicago. from the moment we arrived to the moment we said good bye all of the staff were very friendly and accomodating. the room itself was very comfortable and clean. i loved how the decor through out the hotel was both modern and old hollywood esque. it is really a lovely hotel and we found it to be in a convenient area of chicago. our first trip to the windy city we spent most of our days exploring...the navy pier field museum the bean all w-in walking distance. you can take the #- bus all the way to the magnificent mile which is very convenient. the hotel is navigator can point you in the right direction if you have any questions on what to do or where to go. we will be to stay at this hotel again if and when we are ever back in chicago - and we hope to be!',happy
id29671,' this is a very good hotel. it is kept very cleaned. at least twice a day. the service is good and people are helpful. the staff proved to be flexible regarding wi-fi too. we had a tv down time too which is a shame but i dont think it affected our overall vision of this hotel. the location is perfect next to the subway !',happy
id29672,' hotel bellclaire was an overall good experience. we lucked out and got street parking free for - days we had to alternate the car to the otherside of the street once during the trip but the doorman was helpful and gave us his spot. our room was located in a wing with no one else staying in it. our room had a double bed sink mirror closet chair and large window. the bathroom (toliet & shower) were located in the hall. this was my first time using a shared bathroom at a hotel other then a hostel. it was not as bad as i imagined it to be. the only weird part was you had to wash your hands once back in your room..so you had to touch all the door handles to get back to your room. germ central. the room was very modern and nicely decorated though. great food in the area...one of my favorite burger joints..big nicks is located just downstairs on broadway. they have the most signs you will ever see in a restaurant in your life. its almost funny. if you can sit on the patio the inside is full of history but very crowded. they have super big portions and amazing amazing food. the washroom in big nicks is scary. be prepared. its back where the dishwasher is. no matter i frequent here when i am in the city. for around $--...and you can customize anything. from diet to meatless meat to glueten free they have it all.. another two great things in the area..zabars. go here for cheese fish bread...just walk around and take it all in. this is a city staple and everything in here is wonderful. h&h bagels is also here...one of the oldest bagel shops in nyc. you can buy a bagel to eat but the cream cheese is sold seperate and is not homeade..and they dont toast anything. the hotel is located on the upper west side. there are many great boutiques in the area starbucks.. central park is a -- minute walk..if you walk across to amsterdam there are lots of greats bars..shake shack is nearby..and its an overall great area...right on the subway line. while here we went out in soho. if you are planning on going downtown..beware..its about a -- minute subway ride...we took a cab back and it was around $--. there was probably alot of places we could have gone to around belleclaire that would have been good..it was a happening area.',happy
id29673,' overall i am a management consultant and stay in plenty of good hotels all over the world a diamond hilton hhonors member and i have stayed at the hilton boston back bay for ~-- nights since march; i find it to be a good-quality hotel for visitors and business travelers to boston and would recommend it highly. i will continue to stay there for the next few weeks while i visit boston. location the hotel is located on a quite side street right next to a sheraton hotel and the church of christ scientist (which i have never visited but it looks like an elegant building). it is ~- minutes walk away from many shops & restaurants at the prudential center (pf changs cheesecake factory) and ~---- minutes walk away from tons of good places on boylston street and the parallel street the tony newbury street. it takes less than -- minutes to get to the boston common in a cab which are easily available outside the sheraton. room i always stay in the same room on the --th floor which has huge curved windows all the way around one side of the room with a fantastic view of the west side of boston from fenway park to the prudential center. room furnishings are good and i love the huge wide-screen hdtv and the coffee maker stocked with lavazza coffee. the bathroom has a great shower with - large showerheads so you get deluged with water from both sides. service i find the staff to be pleasant and professional and now that they recognize me the service is even better. my only nit is that they cant seem to get my request for a wall street journal newspaper delivery quite right on a consistent basis. food i always have my breakfast at the boodles restaurant in the lobby and they have a well stocked breakfast buffet. i have tried room service on a few occasions and the meal (clam chowder caeser salad) was fine and delivered promptly gym there is a well supplied gym on the -th floor with --- treadmills --- elliptical steppers and other bikes steppers etc. there are some free weights and various resistance machines. there is a small indoor pool and jacuzzi as well. gym is open -- hours and the pool closes ~-- pm. btw there are plenty of other good hotels in the area to choose from including sheraton westin copley place marriott copley place four seasons taj fairmont copley square and jurys.',happy
id29674,' my husband and i stayed in the hotel for - days through christmas day and enjoyed it tremendously. the associate who checked us in (his name was avi) was very helpful. he gave us a room with a spectecular view and made sure that we had what we needed according to our resources. we will definitely stay there again and recommend it to others.',happy
id29675,' i would like to take the time to write on my wonderful experience at the denver marriott tech center for an asam convention. i stayed at the hotel from may ----- ----. i ate at the the lift restaurant and lounge. i received such wonderful hospitality from the following people: amy donovan lora hauden & chris. i had a wonderful restaurant x-perience. the hotel was renovated and quite nice. the rooms were typical marriott quality clean large rooms and comfortable beds. the hotel was centrally located to restuarants etc. the staff was quite hospitable. i would truly come back again.',happy
id29676,' we have stayed at many hampton inns and while this location wasnt bad i would sooner stay at the hampton in times square north. the staff were pleasant but the hotel is very small and the area designated for the breakfast can get extremely claustrophobic. the rooms are also small but manageable. my biggest complaint was with the room cleaning. i found several of my daughter is long hairs still on the counter and sink after the maid service which tells me they missed the boat. also because of the small size of the hotel guests are often riding one of the two elevators with housekeeping staff as there is no service elevator.',not_happy
id29677,' we had a great time staying here it was clean and the rooms were a good sizethe breakfast was very good and even better that it was included we were very close to fishermans wharf pier -- and most shops. we would deff stay again.',happy
id29678,' this place is a mess. check out the picture of the tv remote that i posted on yelp. it is crusted with dirt and food....if they dont even bother to clean the obvious crust off of the remote think about what else they dont clean properly. the heat did not work all night. they missed our wake up call almost making us late for our flight. i have been a marriott rewards member for years i am appalled at this place. when i spoke with the front end supervisor about these issues he seemed really uninterested and tried throwing ---- points at me to make me go away. i gave him the remote and asked him if he saw a problem with it his response ummm what is wrong oh do you mean that it is a little dirty? bottom line i stayed at this place - years ago and it was nice. since then it has slipped. it is close to the freeway but quite a ways from anything else that you would want to do downtown. dont stay here find somewhere else.',not_happy
id29679,' i stayed at the hilton for two nights. it was great !. the price was not too expensive considering the quality and location. i paid approximately $--- and it was very close to all of the nightlife restaurants etc. of downtown austin. you can walk to all of the activities on sixth street. everything was top notch - the staff was so friendly and courteous. i think i was reading on previous reviews that they charged for wifi but i used it and they didnt charge me for it. parking was $-- or so per day but i think the location and quality of the hotel made up for it.',happy
id29680,' our suite was spacious well furnished clean quiet and from our balcony on the --th floor the views of philadelphia were spectacular. the location is ideal - only a few steps from william penn atop city hall - but if you need your car during your stay the valet parking is efficient and reliable. all of the staff were extremely friendly and helpful. breakfast and happy hour were great. were trying to think of a reason to go back to philly so we can stay at embassy suites again!',happy
id29681,' awful facilities! furnishing consisted of steel-framed beds a shelf and a row of hooks- no closet no chest of drawers no desk no table no floor covering. the security box wasnt working and was never fixed. i felt sorry for the folk on the front desk who were doing their best.',not_happy
id29682,' this is a conference hotel primarily. the property is huge so it is easy to get lost. at $-- per night parking it is far better to take public transportation or even taxis to get around town. i love chicago and the hotel is location was good for walking and shopping. however you can get around town fairly easily without having to shell out hundreds of dollars per night plus all the overpriced extras at this hotel. the hotel has a vibrant profit center from its conference facilities so unless youre here for a conference it is not worth the money to stay here.',not_happy
id29683,' - adults stayed in a room with - double beds in mid-january. the beds looked more like queen size. we also had a roll-away so we could spread out a little - no charge. what a pretty mission-s',happy
id29684,' the hotel itself was nice enough our corner room had been recently renovated and had a lovely view of city hall. it was clean comfortable and quiet. being a big hotel it lacked character and although we spoke with the female concierge on a number of occasions there was never any recognition and a distinct lack of interest in our queries - she was always on the phone with family members. my major issue with the hotel was the lack of security. there was a number of street people in the lobby at all times of day and night with no key card needed to access the lifts to the rooms. it was not the sheer number of street people but the level of aggressiveness that they displayed. i have visited the us on hundreds of occasions but this is the first time i have ever felt intimidated on this level.',not_happy
id29685,' dont confuse with other hilton hotels that are near the airport. this hotel is located right in the airport i.e. you just walk to it straight from the terminals. it is at terminal -. it also has direct access to the cta train to downtown chicago some -- minutes away. the room and bed were reasonably large although the bathroom was on the small side. i didnt eat at the hotel. it has a reasonably well-equipped fitness room and pool. the hotel is geared to one-night stopovers so is pretty anonymous in terms of style and ambiance but has everything youd need. the noise from the surrounding airport was not a problem thanks to good sonic insulation.',not_happy
id29686,' this hotel near the market is a good conference hotel. best thing about it is its wonderful gym on the top floor with many machines! food in the bar was great - much better than typical hotel food. rooms were fine.',happy
id29687,' spend a night in the city with my wife for an nyc event. we had a wonderful room very clean and room was very comfortable. staff was great and very helpful.',happy
id29688,' $--.-- for --hrs is bad enough but it is not until you have committed that you find out the charge is per device! not mentioned in the card on the desk or in the guest services directory (gsd). in this tech world you want it on more than - device. and when you are far from home you want to keep in touch with loved ones. we are in this hotel for a week another - days to go we want to skype our elderly parents. i expected the small room - without a view we got what we paid for. but this charge is unreasonable. you shouldnt have to be an honors guest to get what other hotels give for free! this is an outdated approach. on other points i was woken up by hammering and drilling ongoing as i write i will find out how long this is going on for. and if you have children - the pay per view was not working yesterday. if you have short listed this hotel and these are deal breakers for you then catch up with my follow up report tonight. will anything be changed? i think the hotels responses to other complaints have been tepid. however this guest is still here. what would i like to see? a review of policy minimum the charge is per room not device and for bringing to their attention the lack of notification in their gsd and room card - free wifi for the rest of my stay speak later.',not_happy
id29689,' very comfortable hotel. reasonable rates. close to all the san francisco tourist spots. mere blocks away from lombard st.',happy
id29690,' great location if you want to see boston. the omni parker house is a hostoric site in itself but you can walk out the door and visit the historic sites on the freedom trail. the propoerty is an older hotel. the service was excellent and my room was huge. i did see some of the smaller rooms and you want to be sure and verify your room prior to staying. some of the interior rooms are tiny! the room was everything i needed and then some. the service was very timely. every morning i received coffee service as requested and the daily papers. great location! i walked to every site that i wanted to see.',happy
id29691,' my wife and i have used this hotel for weekends in chicago and love the location and the front of the house staff is great and the prices via the web are great. the rooms are clean and roomy but it seems when they have a maintenance issue not brought to their attention by a guest it is not handled. once a guest mentions a room maintenance issue it is addressed and fixed asap. the housekeeping staff cleans the rooms great but we walked into a room with a broken bed frame that should have been noticed by the cleaning staff and fixed. i called the front desk to complain and they were at my door in - minutes with keys and a bellman to take us to another room. should have been fixed before i called but addressed it asap and my wife and i were very pleased.',happy
id29692,' i have multiple stays at the barclays over the last years when in new york on business. it is a classic ny hotel with a very good location close to the grand central fifth ave and central park. it got all the expected service ingrediences but as always in ny it is unfortunately never delivered with a smile... there is always a lot of people waiting for breakefast to start at -am - why not start earlier as many of the guests may have jetlag or have an early flight to catch? for people on business in ny -am is not very early.... i was surpriced that they now have wifi in all rooms! a vital upgrade from the previously wifi in the reception area only . the average room is small and somewhat worn out (need a general facelift) but compared to peers like the roosevelt (terrible) rooms at intercontinental barclay are ok. nice firm beds but almost no water preassure in the shower.',not_happy
id29693,' i travel in and out of new york all the time on business and i always stay at the intercontinental. my needs are always met and the staff is very kind and friendly. annemara gayle is always available to help me with reservation changes and is very accomidating! i always refer my business partners to the intercontinental!',happy
id29694,' my wife and i planned to come to nyc for the past - months and we did some research on which hotel to stay. i am a platinium member of the ihg and as you can imagine we were were given a wide choice of accommodation. we chose candlewood suites because of the good reviews proximity to broadway and price (nr of points spent per night). and our expectations were not at all crossed. the hotel has excellent service staff (they clean your room - time per week which is the norm for suites). however you have free internet in your room youve got a small kitchen where you can warm a coffee or ready-food youve got a big cooler and a decent size bathroom. excellent bed and again and again for this price you cant beat this hotel. spotless clean they also offer you a free movie dvd from a good selection every night complementary. when well return to nyc definitely this hotel is a good option for couples. not suited for families with children especially more than - as the rooms are fairly small.',happy
id29695,' given the proximity to times square i was pleasantly surprised by the almost out of the way nature of this hotel. it is just two blocks from times square but seems far removed from the noise for the most part. our room was quite small but at that price and that location it is to be expected. the hotel was nicely maintained and very clean. the staff was very friendly and helpful. the elevator was unbelievably slow but it is just an elevator ride -- nothing on which to base a review about a hotel. apparently the hotel does not have central a-c because there was a window unit in our room. we visited in december so this was not an issue for us. but since the window had an a-c unit it it let in more noise than the window would have if the glass had been closed all the way. this was not an issue most of the time but during the time (a saturday night) we could hear folks laughing and otherwise noisily making their way down the street after what must have been a night of partying. it was the weekend of santacon so we figured there were a bunch of drunk santas going down the street. the location was great for play-goers. also only two blocks to times square and a -- minute walk to rockefeller center. all-in-all a very convenient location.',happy
id29696,' what a great family hotel! we stayed - nights and loved it. friendly staff nicely redone property in cheerful colors complimentary breakfast vcrs and videos for the kids parking included - all nice amenities. there is even a small outdoor pool. we would definitely stay there again.',happy
id29697,' i realize that bed bugs happen. it is kind of par for the course sometimes in budget hotels. at the same time some of them manage to avoid them or rectify the situation with grace and reason. not the case here in my opinion. in the first place the rooms arent necessarily clean in the first place. sure things are wiped down and walkways are vacuumed but the dust build up and all out dirt along the sides and under the bed suggest cleanliness is not the highest priority. there was also water damage on the ceiling in the bathroom that no one even attempted to fix. the smoke detector was just hanging from the wall by its wire. still not too big a deal. it just seems like nobody cares about the place and its showing up in the details. finally we found a bed bug in one of our five rooms. we researched it and.confirmed it. after the heebie jeebies were through we took the bed to the front desk and he confirmed it for us. although he did move us to a different room no discount was offered until we spoke to a manager the next day and that was almost an insult at --% off from one room for one night. aftwr what we will all have to go through (-- of us) to rid ourselves of any potential infestation that hardly seems compensation. on top of this we researched further complaints on this hotel and found our exact room numbers --- & --- in other bed bug reports! someone is dropping the ball here or just does not care about their guests. avoid the hassle stay elsewhere!',not_happy
id29698,' very friendly staff! food was great! really enjoy seeing an old hotel being brought back to such a beautiful place! sorry we missed the movie pool side i was looking forward to that. the pictures and stories of the early years make the experience even more enjoyable. thanks for a great stay.',happy
id29699,' this is a wonderful boutique hotel with a perfect location for exploreing seattle. i love the kimpton group hotels and this little gem is no exception. there is no fancy lobby but each night there is complementary wine tasting in the small lobby they have. my room was richly decorated and very comfortable with a very large bathroom. ive read some reviews that said the bathrooms were small but that wasnt the case for me; however my bathroom was one that accomodated handicapped travelers so maybe that is why it was a bit bigger. the restaurant that is in the hotel is outstanding. i had one of their pasta dishes and was licking the bowl it came in to savour every drop of that delicious sauce.',happy
id29700,' my stay at americana inn dated back to oct ---- (the dropdown menu of the year of stay provided only options of up to ----). first off the location was great and the recep was friendly. the room i was given was very small but cosy. there was a sink in my single room and the shared bathroom was just right next door. it is pretty clean and well-kept but there were some guests who tended to leave their towels on the bathroom floor after theyre done using them. pity my room did not come with any view except that of the other parts of the building since mine wasnt a street-facing room. there were large trash bins situated along the common corridor where everyone could dispose of their food and junk. this is really convenient for everyone but i definitely did not fancy the occasional visits from the teenie-tinnie nymphs (baby roaches) which came running into my room.',not_happy
id29701,' we stayed here in late september with a couple from england. we chose the hotel because of its location atop a metro stop. because we planned a week of sightseeing in washington. our suites were spacious clean and modern and some of the amenities that came with our stay were quite extraordinary in this price class ($----room-night).. the hot cooked-to-order breakfasts were excellent and we enjoyed the free drinks at the manager is reception each night. i figure that these things probably reduced the effective cost of our stay by $---per day-per room. we also enjoyed the friendliness of the entire staff down to the housekeepers who almost always had a hello and a smile when we passed in the hall. policy no doubt but also nice. it was surprising to me that we were never asked for so much as our room numbers when taking advantage of the breakfast and drinks privileges. given that it struck me as incongruous that the same hotel would charge for internet access by the day and a whopping $---day for parking particularly since we simply left our car in the parking garage for our entire stay. frankly i would rather have paid for drinks.',happy
id29702,' excellent location within walking distance of georgetown and white house. plenty of restaurants bars or snacks nearby. rooms are spacious furniture nice and modern amenities fine. lobby general circulation is a bit narrow and feels congested but only so much you can do in an old building. there is a kitchen equipped with what you need to prepare a meal if you feel like it. unseen elsewhere is fresh coffee beans with a grinder you can have your coffee exactly as you like it! main problem is the outside noise since the windows cannot filter the police ambulance or firefighters sirens and there are a lot of those. bed is just fine firm and not fancy but that is not a -* hotel. service was kind and efficient again not fancy but ... overall good value for money.',happy
id29703,' the tripadvisor summary says there is a continental breakfast - there is none but a $---person buffet. also a crib cost $---night. other than that it was a great place - nicely updated comfy pillows and beds vry clean good service etc. also i booked thru priceline and got the roomfor $-- instead of the $-- quoted at front desk. good night stay!',happy
id29704,' ive been here in august. hotel is very close to the loop and many rooms benefit of a nice lakeview. however staff did not appear in line with expectations i have for starwood hotels. they refused upgrades when i asked for it (being a spg platinum member) and the guy at reception even appeared annoyed by the request. room clean but with a broken bathroom door. took a while to get anything from housekeeping (slippers additional towels etc). good service for breakfast although i normally prefer buffet rather than costly a la carte options. swimming pool (indoor) and terrace appeared a bit untidy and slightly dirty. would give a bit less than - stars rating',not_happy
id29705,' hotel andra is a great little hotel in the heart of downtown seattle. pike is market shopping and dining are easily within walking distance and the bus and light rail easily accessible within a couple of blocks. great location. the rooms are large and spotlessly clean. the bathroom is small but there is a nice walk in shower and make up mirror with good lighting. the suites have a cushy sofa that pulls out to a comfortable bed. the lobby is warm and welcoming. i appreciated the fireplace coming in from the cold weather. our check in was delayed due to linen arriving late which was disappointing after a long flight. we were finally given keys to a room that other guests were clearly occupying. the staff was quick to get us to another room and get us settled in. the front desk staff was very friendly helpful and efficient however two of the doorman were often too busy talking to actually open the door. internet connection is not free. overall good experience and i would stay here again.',happy
id29706,' when you step into times square you just cant escape the voice!!! once in your room though you forget youre there!!!',happy
id29707,' i stayed in hotel penn for a night and i was glad that it was only a night. the hotel had an impressive lobby and it was just opposite the penn station and madison square garden which makes the location ideal. however the rooms are really in need for renovation. the bed feels rough and it is not comfortable to sleep in. the television is not working properly and images are blurred all the time. for the price that i paid for my night stay (usd---) i would strongly recommend to look for another hotel and pay a higher price as hotel penn is really not worth wasting your money on.',not_happy
id29708,' we recently spent - days at this hampton inn near times square. very convenient location near times square and if your not too picky about walking everywhere. the young staff were tremendously welcoming friendly and helpful except for one concierge on duty who thought it was more important to take a personal phone call rather than assist a paying guest! the hotel lobby and common areas were very clean and bright. surprised the hotel only had two-two! - elevators to serve -- floors which caused serious waiitng times in the mornings during breakfast hours. the biggest negative for us was getting our room cleaned on a daily basis - it was like pulling teeth without anesthetic - painful!!!!!',not_happy
id29709,' i stayed one night. clean room comfortable bed. bathroom a bit rough; chipped tub patched up ceiling. breakfast great selection of items completely inedible due to numerous houseflies and fruit flies. ate the sausage and eggs as no flies in there.',not_happy
id29710,' beautiful rooms. friendly staff. clean. convenient location near michigan avenue and the loop. best hotel gym',happy
id29711,' i stayed here with three other moms and five kids for a girls weekend. from the time we pulled up until we left we had nothing but superlative service. frederick the bellhop was amazing david and tammy the manager couldnt have been more helpful. our car broke down in front of the hotel they jumped it told us the nearest car repair place attached to a mall and tammy gave us her cell phone number in case we were stranded there so she could make arrangements to get us back. the rooms were spacious the food was delicious and the hour was great. thanks for making this girls trip memorable.',happy
id29712,' the hotel rex is a fantastic place to stay when visiting san francisco. with a convenient union square location you are really within walking distance of all the great points of the city. besides being a few block from the bart station and union square shopping it is really just an easy walk to the theater district chinatown jackson square financial district and a beautiful walk around nobb hill. to get to fisherman is wharf it is just a $- cab ride. now back to hotel rex itself...what a gem. the rooms are quiet (except on saturday night...i think the college kids at the nearby art academy were partying at some club) and decorated with a comfy funky flair. but the best part about staying here is the friendly efficient and extremely helpful staff at the front desk. and what a neat surprise to eat a lovely breakfast in the connecting restaurant cafe andrea. with the jazz-french music and the library theme...it is a joyful way to start your day. also most helpful is the computer room next door where you can print your boarding pass lickety split.',happy
id29713,' there is a lot to offer at this hotel as well as quite a few problems. how it manages to be ranked so highly on this web site confuses me--especially when there are many nicer hotels in the city. the other hilton nearby is much nicer as is the roosevelt. the garden inn at times square is just mediocre. first the good. the location is great. right off times square you have some peace and quiet and still dont have far to walk for shows. the staff (with one exception) was great--very friendly and helpful. also the attached restaurant (pigalle is) is great--and the bed and breakfast option is a must. it is also one of the few hotels where you can sleep four to a room and the bed is were relatively comfortable. now the bad. the place smells strongly of cigarettes--at least some of the rooms. also while the name of the hotel is hilton the quality is closer to a best western when it comes to the rooms. our bathroom door jammed--and the door would not open with my daughter inside! i had to yank it open very hard and could see that the door had previously been broken and not fixed--causing it to sometimes stick. the thermostat seemed to have no effect on room temperatures. also while the rooms could accommodate four (a rarity in ny city) they are cramped and relatively ordinary (at best). for a stay around the broadway area this isnt bad--but dont expect a top -- quality stay--trip advisor was way off on this one and set our expectations way too high.',not_happy
id29714,' we complained about the fridge and no one ever came. there were alot of bugs. pool is not to far. not enough fire pits. the roads are narrow and can be hazardous for drivers and pedestrians and confusing. people did have dogs. for the price room was not luxurious no water pressure from the scaly shower head crack in sink walls had shoddy paint but furnishings were nice. had iron cofee maker hair dryer safe fridge tv wi fi. you pay for the beach front. the fitness center was way smaller then la costa id have to say la costa is nicer. they charge for your reserved parking spot (what if you have more than one vehicle?)',not_happy
id29715,' ok the hotel is not built yesterday. it is old-ish and probably due for renovation. but with that said it is still nice and service is good. the room was big with decent size bathroom and separate sitting room. it was a nice upgrade but way to big for one person. it was clean and with plenty of light and windows which could not be opened. the lounge is well served with food and drinks but got a little crowded in the mornings. the gym is divided in two one with free weights and one with cardio etc. it works and there is lots of equipment. the pool is an inside-outside type and looks very cool. the restaurant is in the lobby area and serves breakfast in the weekends. very good service and good selection on the breakfast buffet. parking is free uncovered and unsupervised. so do not leave your belongings in the car. judging by the strange sc-fi looking security cameras mounted there have probably been some problems in the past. there was one odd thing though for some reason the cleaners chose to ignore my room for the weekend so when i got back in the afternoon they had to clean my room while i was waiting. it happened twice and the house keeping could give no reason. i would stay there again but if newer design is a must there are other nice hotels in the area.',happy
id29716,' loved our stay at chandler. the people who greeted us & checked us in were very friendly and helpful (hi david! our yorkie loved you too!). the south end is cool hip and fun and we want to come back and explore the area more. loved the big tree outside of our room window. and love love love the orange-scented creams in the bathroom. we didnt have time to use the pool spa restaurant and internet but if theyre anything like the rest of the inn theyre great too. ruby & arthur oneill',happy
id29717,' upon arrival at this hotel we joked that if we wanted to walk and explore the area we would have to do so in an armored vehicle as it isnt in a very nice area. we wanted pizza so my husband went to the front desk to see who in the area had good pizza. front desk staff let him know that we order from our rooms and when the delivery person comes they will call us to come down. the pizza came and i went down to pay - security guards from the hotel watched me pay for the pizza but when i went to take it up to my room they said i was not allowed to order pizza from outside the hotel. i said well you should tell the front desk employees about this rule so that they don’t tell hotel patrons how to order pizza. after a --minute discussion on whether i was or was not going to be allowed to take the pizza up to my room they finally let me take it. on the way up the elevator another lady had overheard my conversation with the security guards and told me that they had not allowed her to take a cooler to her room they had to leave it in the car. apparently they dont have rules regarding allowing hookers into the rooms. around -- pm i was travelling in in the elevator with my daughter when a gentlemen and his lady friend got into the elevator. she was obviously bought and paid for (the same as my pizza) but had no hassle when getting by the guards. when they got off the elevator my daughter could not stop commenting of the lady with the see through pants. my husband and i travel a lot and we are not snobs by any means but i would not go back to that hotel again. i would not recommend this hotel to anyone i know. although the rooms are very nice the hotel was loud a lot of door slamming and partying in the halls maybe the security guards were too busy eating confiscated pizza?',not_happy
id29718,' my boyfriend and i stayed at the buena vista motor inn recently and we were very disappointed as we were expecting more due to the images and hotel description. we know that it is considered an affordable hotel so we werent expecting the ritz but it we were expecting more of a lobby since they described it as elegant on their site - its basically a ---- is room. the room had a very strong perfume smell that didnt go away throughout our stay. the toiletries were minimal and they had small thin blankets to keep you warm. there were no screens on our windows so we couldnt open them - the hotel did offer a-c (wall unit). we stayed with a street view but bushes were impeding any type of view that we had. the staff at the lobby was fairly accommodating - very dull personality though. the sink is disconnected from the shower so when i got ready i would ultimately wake up my boyfriend since the bathroom wasnt in a separate room. sf is an expensive city - would i stay there again? no i would rather save my money and look for a different option. **pros: free parking convenient location (not much to do though).',not_happy
id29719,' the lobby of the westin columbus is beautiful and even more gorgeous in person than in the pictures. checkin went smoothly but one complaint was that there were no bellhops to help with luggage. we valeted the car which was pricy at $-- a night but it was worth it. the valets provided excellent service and always had our car ready for us- and we left the hotel quite often. the room was nice but on the small side. still it was function able and nicely appointed. the bed was very comfortable and the shower was delightful. we ate breakfast at the buffet one morning and it was tasty and there was a small but good selection of food. the french toast was very good! finally the location of the hotel is great. there is easy access to freeways plus the german brewery district is nearby...i would recommend visiting jeni is ice cream and of course there are lots of great bars. overall it was a great stay at the westin columbus.',happy
id29720,' we stayed here for - night and we stayed in a suite. the room was basicclean and absolutely huge with - tv is a seating areacoffee machine and fridge. even though we had walked past a few bars it was very quiet. the general corridor areas could do with an upgrade but where clean and reception was small but bright. there is a really good supermarket round the corner and a large number of food outlets within easy walking distance.',happy
id29721,' very pleasant hotel in good downtown location. really nice old building excellent staff and service (especially john who checked us in). up to date and clean rooms and very good value compared to other hotels of the same class in the city. would definitely go back.',happy
id29722,' my wife and i stayed at the orchard from the -----th march ----. we picked the orchard following the reviews on this website. our local travel agent didnt list the hotel so we booked direct. from the first moment we walked in i was confident we had made the right choice. many people on this site have already said many wonderful things about the hotel. all i can say is believe every good word you read it is all true. i am struggling to find a fault to mention. the staff are all wonderful and always had time to help with all manner of stupid question i was asking! we chose a king suite which for the money was an absolute bargain (£--- per night). the room was huge we could have slept a family of four and still had room to spare. the room was extremely clean and everything always worked. the housekeeping was extremely efficient and we always returned to find the room in perfect condition. my wife and i are normal people who wanted a nice hotel to spend our holiday. by using trip advisor we have found a gem of a hotel which our travel agent doesnt even list. more fool them this is a wonderful hotel. if you want to stay in sf dont go anywhere else. believe what you read. it is a great hotel.',happy
id29723,' when i was getting ready to hop into bed i saw what looked like a small black dot on a pillow. i looked a little closer and it was a dark red bug. i notified the front desk and they changed my room. the room was beautiful the service was descent but i will not be staying here again.',not_happy
id29724,' if you are planning on getting any sleep this is not the place to stay. my bed shakes when my neighbor slams the door. the doubletree should take some advice from their counterparts in columbus. i do appreciate the free water and the gym is very nice and updated. the staff seems nice too.',not_happy
id29725,' stayed here for a convention. very friendly and helpful staff. free shuttle to-from airport. free breakfast that is decent by inexpensive hotel standards - always had some form of eggs along with fruit cereal pastries warm mini-cinnamon rolls (tasty) sausage or biscuits and gravy juice coffee etc. room was clean and well-equipped. bathroom small as others have noted but clean and fine with a nice showerhead and good fluffy towels. additional perks here are warm cookies at night and a free hour with wine beer or soft drinks and snacks on weekdays. free internet worked fine. conference rate of $---nt. made this a great value. wish it had a fitness center. there is a small pool. only other down side for those needing to go to the convention center area daily is that it is a bit of a hike. but the upside is that you are in san diego and it is almost always a very nice walk.',happy
id29726,' what decade was this hotel last renovated in? anyway the rooms are really in need of refurb. the area has a lot of hobo activity outside as well. staff beyond disinterested. all in all a forgettable experience. worth coughing up a few more bucks for a better place.',not_happy
id29727,' stayed here december-january for my first trip to d.c and the normandy was wonderful. great residential area that felt very safe and provided great walks around the area. the hop on hop off bus picks up and drops off around the corner at the hilton but we found ourselves walking a few days to the lincoln memorial which wasnt too far and its a beautiful stroll. the rooms are cosy and like most hotels in that they arent massive but thats not one of my criteria for hotels so it didnt bother me at all. the managers reception is a great touch and a wonderful thing to look forward to in the evenings. the staff were exceptional and helpful in every way. thanks for the bottled water and chocolates when we checked out! i wouldnt dream of staying anywhere else in d.c!',happy
id29728,' great place to stay nice room very clean. great free continental breakfast every morning even better free cocktail hour every night...stay here if you can. staff went out of their way to guide us and advise us. our first trip to chicago and it wont be the last.',happy
id29729,' i was in san jose for a week and for last - days i was staying in this place . not so expensive but still good in service and had most of the things which i needed though it was not luxurious but u can have a great time if u looking for some thing economical advance bookings also get a discount but u cannot cancel those later on . so if you are sure then do make you bookings in advance that will save u even more. hope u have fun',not_happy
id29730,' we had an inside junior suite with a pull out couch and a king size bed. small but adequate for - people. great location central to everything and easy to get public transportation from here. staff was great very friendly and helpful. it will be my parent is --th wedding anniversary later this year and i mentioned it to the staff and they sent wine to my parent is room and to our room to celebrate at no charge. would definately stay here again.',happy
id29731,' everything was top-notch during our visit at this marriott. everyone made the effort as i think of it. the staff was friendly the rooms were clean and the buffet breakfast was perfect. the waitress even memorized our beverage preferences after the first day. there are several restaurants and fast-food places within easy walking distance. about a block and a half over is the lone star steakhouse which was so good on the first visit we returned the following night.',happy
id29732,' extremely glad that the lady at check in moved me to the front of the hotel so i had a view up broad-beautiful! room great just a shame that free wi-fi not available thus $-.-- charge for --hr. disappointing as wi-fi free all the way down in the lobby. had room service was was reasonable and the breakfast buffet was plentiful! all in all a sound hotel in centre city which is price-wise very reasonable',happy
id29733,' this is a typical ritz property which is very hit or miss (dallas being a hit and philly being a complete miss). the hotel is a poor carbon copy of a ---- is marriott. the walls have multiple layers of paint which have been painted over many times the carpet is filthy and mildued and furniture beaten up like a group of rock stars had a week long party in a room. the staff is rude and inexperienced which is putting it nicely and could not even suggest a single restaurant to get a bite to eat',not_happy
id29734,' i should start off by saying this was a points stay. i believe rates are pretty competitive for the times square area. the hotel is located right outside of the main area with the heart of times square just a couple of blocks away (a very short walk door-to-door). walking distance to basically everything - shows restaurants shops. we really enjoyed our stay here. the room was quiet and clean and located on the --th floor of the hotel. it was very modernly decorated and quite boutique like. the staff was friendly and check-in-check-out very easy. what i liked most is that the hotel was very quiet - no noise from the streets below or other rooms. i was very impressed with this. if you are looking to stay at a times square hotel stay at this one. you will have no regrets!',happy
id29735,' we have just returned from a flawless - night stay at the plaza. the location corner of -th ave and central park puts you in the most prestigious and convenient location of new york. we booked at a deep discount rate but were treated like royalty with a room upgrade and courteous friendly service from all staff we encountered. the butler service was helpful as i asked the butler to unpack for us and the butler organised a mini-fridge and kettle for our room. we were then able to keep snacks and drnks in our room and even prepared our own breakfast a couple of times with provisions from wholefoods at time warner building. i was concerned the rooms would be too glitzy and gold for us as we generally prefer moderndesign hotels. yes there was a fair amount of gold but our room was spectacular with high ceilings elegant architectural details stunning french windows overlooking the versaille like courtyard and a bathroom the size of many hotel rooms i have stayed in. the bed was huge with quality linens and was like sleeping on a cloud of marshmallow. this plaza has a sense of history and presence that makes it very new york and we loved seeing the building and knowing that we were a part of a new york icon. we moved to a design hotel downtown after - nights and immediatly realised we had made a mistake and should have spent all of our stay at the plaza. very highly reccomended',happy
id29736,' we spent a lovely relaxing weekend at the magnolia. our room was on the --th floor which gave a great view of the city. the room was nicely appointed and very comfortable. dont miss the evening hour and milk and cookies! the staff were all very friendly and helpful. we had a great experience at the magnolia and will stay here again.',happy
id29737,' here what you need to know about this residence inn: the check-in staff at the front desk were very professional and polite. check-in took only a couple of minutes. we stayed for - week in a two - bedroom two bathroom loft which was very clean at check-in and maid service was excellent; the room was spotless the whole week. all staff we encountered including the two young ladies that kept-up the breakfast area were as nice as could be; very gracious and accommodating. they have a good gym and the swimming pool although small was kept very clean. the only negative was the sounds of the jets at night from the nearby military base. most nights these planes stopped flying by -- pm or earlier. i do not know if they fly later then this at other times of the year but if so you would have a hard time sleeping. i would recommend this place; a fair price for a nice clean room and professional staff.',happy
id29738,' when traveling for work i always stay at the ritz. i love dallas and atlanta but boston has the best location and the nicest staff! i recently had a wonderful non-business trip and the concierge took such good care of us. highly recommend. thank you! thank you!',happy
id29739,' being at this hotel is like being at home. the employees are like family. we have stayed here over -- years. mandy manager on duty does a great job and also putting up with us. also i need to give freda an at a boy as she always handles my reservations.',happy
id29740,' stayed here for business. i had a room on the -th floor with the harbor view; the view was beautiful. the room itself was just typical hilton though. the bathroom was small shower water pressure was average to weak for a hotel. the staff was great; friendly professional and helpful. one day i wanted to see napa valley not realizing it was - hours away from san diego. the staff suggested another wine country area temecula which was much closer and also enjoyable. i was quite satisfied with my stay at this hilton.',happy
id29741,' we were given a complimentary upgrade to the --th floor because it was our --th wedding anniversary. impeccably clean roomy comfortable and wonderful hotel room. there is everything you could need there. would definitely stay again. it offers amazing views of the ---- memorial site and also of the harbour.',happy
id29742,' this is a middle-of-the-road hotel with a number of positives - friendly helpful and attentive staff good breakfast options in hotel (included with room) nearby to attractions adequate rooms. things that could be better - the pool is really small parking lot is tight (but we always had a spot) location is on a busy street with not much within walking distance (that said rubio is is right next door and there is a good thai restaurant (lanna thai) across the street - we got take out one night and ate it in the breakfast area of the hotel). added note about service - they located something i had left in the room and called me back to let me know they had found it (after i had inquired).',happy
id29743,' arrived at - pm at night and had had a long day traveling from florida. the courtesy van picked me up about - minutes after i called. the driver was gracious and very helpful. his name is mohammed and he was an awesome person. arrived at the front desk and was greeted by the nicest two ladies. they renewed me! i had a room that was clean comfortable and a wonderful breakfast. the lady who ran the breakfast room was very sweet and helpful. if you get a chance book this hotel. may be a little pricey but was worth every penny!',happy
id29744,' checking in was slow. even at -- pm it still took almost -- minutes and there was only one person ahead of us and they were being helped prior to our arrival. the staff didnt seem in any hurry even when the line grew to --- more individuals behind us (--- people in line total). room smelled musty and stale air conditioner never worked and morning sun in our east facing room baked room to sweltering heat quickly in the morning. i actually was violently ill for almost a week after staying here. this has to be the worst hotel room i have ever stayed in. the only plus side of the hotel is it is convenient location to the intersection of i-- and i--.',not_happy
id29745,' the first room they gave me was horrendous it was old smelly and dirty. the kind of room you would never take your shoes off in. i got switched to a renovated room which was clean and pleasant. the best thing this hotel has going for it is the staff – they were so helpful and accommodating. we had a small heater problem and the guy was there in less than a minute – fixed and was out in -. the front desk was also quick and very helpful. be careful with the la quinta national phone reservation center. they leave out your requests like non-smoking rooms.',not_happy
id29746,' there are very few hotels in seattle who make their guest feel as welcome as they do at the kimpton is hotel monaco. from the moment you arrive every employee greets you with a smile and goes out of their way to make sure your stay is as comfortable as possible. having recently undergone a make-over the newer monaco is now brighter and a bit more minimalist than the old monaco. i was very pleased with the new decor. i would suggest that the put some drawers in the premium floor queen-queen rooms. we had to get creative in finding places to put our suitcase items for the two days we were there. i normally do not like seeing all my clothing laying about in the room and had we been staying longer this issue would have turned into a problem. my only criticism is that the bath towels were very scratchy. i want to send a special thank you to rachael at the front desk for all her help moving us over from the hilton (see that review). bottom line stay at the monaco you will be glad you did!',happy
id29747,' you should only stay at this hotel under the following circumstances: youre on a budget youre only staying there for one night and you dont normally stay at luxury hotels. ive stayed at youth hostels nicer than this hotel. it is very old and run-down. there was some scary-looking mould in the bathroom. no free wifi. the only positives were the price and the location.',not_happy
id29748,' i was disappointed that when i booked a package online the reservation was not correct when we arrived. the front desk informed me that i would have to pay more money if i wanted the package. i had to have valet get the printed confirmation from the truck to prove what i had booked. also the valet hit the front of our truck while it was in the garage. they obviously knew it had happened and wouldnt have informed us if we had not seen the damage. the spa was amazing though. also ellington is brunch is worth every penny. we will go back but i will book over the phone next time.',not_happy
id29749,' the hotel has a wonderful location. it is an older hotel but has a lot of charm. we were upgraded (spg platinum) and the room was wonderful. the staff are very friendly and they have one of the best steak houses we have eaten at in the hotel building dikta is. we will be sure to go back next time we are in chicago. they were also very attentive by e-mail prior to our stay. thanks tremont!!',happy
id29750,' from our corner king room on the --th floor we could see a part of the golden gate bridge some of the bay and other landmarks. the room was clean and comfortable with a modern tiled bathroom with separate toilet. the shower was over the deep japanese style bath. the room featured sliding glass doors covered by sliding shoji screens and another sliding panel decorated with japanese kabuki characters. no problems with wifi access or the tv. we went to the o izakaya lounge during hour for $- drinks and snacks once but breakfast was too expensive. the nijiya supermarket is just down the road and a bakery selling sandwiches and soup is an alternative to the many asian food outlets in the adjoining mall. walk along post to union square (about -- mins) and you will pass several cafes that serve good breakfasts. bus no.- will take you to union square to grant and the chinatown gate and to the ferry building and the port of san francisco where the ferry to sausolito departs. bus -- to fisherman is wharf leaves from van ness a -- minute walk along post. the golden gate transit bus leaves from the same stop and will take you across the gg bridge to sausolito and on to marin city where you change to get to mill valley and the old valley park featuring redwoods if you cant get to muir woods. bus -- to golden gate park leaves from geary - mins away. you need to change to bus -- at -th. on weekends a shuttle bus will take you around the park for $- per day hop on hop off. catch the -- from geary union square for a ride back to laguna and the hotel. the no -- from filmore will get you close to the castro. fom harvey milk plaza in the castro the f tram goes back to the ferry building and market street. walking from the hotel along post and left into steiner will take you to alamo square and the victorian houses the painted ladies . from here walking down the hill on hayes will lead you to the shops and cafes of hayes valley and a bit further on to the civic centre city hall and the asian art museum. the doorman joe was always helpful with transport information. overall a quiet well located friendly hotel. we would certainly return.',happy
id29751,' i stayed here for - night in late july using a hilton free night award. the location couldnt be better - or more touristy! i could see the duffy square tkts booth from my window along with the non-stop ---- action! you enter this hotel on the street level and must immediately take the elevator up three floors to the lobby. the lobby is small but theyve made a clever use of the space. if you want to sit and wait for friends most of the seating is in the little bar area so you are encouraged to have a drink while you wait. the bar area serves some breakfast items in the morning while gingers their full-service restaurant serves an excellent buffet (made-to-order omelets and waffles among many other hot and cold choices). it is necessary to take another bank of elevators to the guestrooms. the rooms are huge - with a living room area and separate bedroom and nice-sized bathroom. there is a wet bar area in the living room with a microwave and refrigerator and bar sink. this is one of the largest hotel rooms that ive ever stayed in in new york city. i would definitely stay here again although as i said previously it is right in the middle of the times square-theatre district area so there is lots of action going on which some people may find too hectic and touristy.',happy
id29752,' i alway stay at this hotel every time i visit boston. i just love the location and everyone is so friendly. it is close the the green line so it is easy to get to the north end fenway is just over the bridge and therefore you can walk to the game and it is walking distance to great shopping on newbury street. great time!!!',happy
id29753,' one of the better hotels in downtown san jose. unfortunately i stayed when the convention center was being renovated but i had no issues whatsoever. now that the convention center is renovated it makes the surrounding area even nicer. i stayed in a standard one king room there and i thought it looked very sleek and contemporary. the room was also quite spacious and was well-kept. the hotel itself is very clean. one complaint i did have was that they were short-staffed on bell service. i believe the bell hops are also the shuttle drivers so if they are out you have to wait a while.',happy
id29754,' i did not want to leave the millenium hilton as i felt right at home. though i arrived several hours before check-in i was given a room right away with an absolutely breathtaking view on the --th floor. i booked a special weekend rate through travelzoo for $----night. this is easily the best hotel ive stayed in while in nyc and ive stayed in several hotels in the city. the staff was extremely kind and accommodating especially the bellmen who had kind greetings for everyone walking through the door. i especially liked the turndown service they had every evening with chocolates fresh bottled water and a bucket of ice. the only things i did not like about the hotel millenium was the room service food was incredibly expensive but not good at all (i ordered the combination appetizer platter and the food tasted like it was microwaved and not freshly cooked). the mini bar prices are also ridiculous similar to many high end hotels in the city. finally i think the hotel needs to have wireless internet for all customers. this is the first hilton ive stayed at where wireless internet was not available in the room (only in public spaces) nor was the internet free for hilton honors members though it was a relatively reasonable price of $-.----- hours (ive seen much worse). overall i would absolutely stay at this hotel again and i was sad to leave the breathtaking view of nyc at the end of my stay.',happy
id29755,' the property provided great things and some alarming things. the location was excellent. it was only a block and a half from the prudential center (& great parking) a t stop restaurants the museum of fine arts newbury street boyltson street and many other great boston locations- too many to list. the place was not clean. when you walked in off the street the rugs were stained filthy not vacuumed it was a terrible first impression of the property. then there was the elevator... something is very wrong with that elevator! the bed was comfortable the street was quiet the views were very nice the kitchenette was well equipped. the extra blanket located in the closet was filthy. the decorative blanket at the foot of the bed was useless. the complimentary coffee left in the kitchenette were - packets of decaf! no creamers but plenty of sugar packets. (there is a ---- store across the street that has coffee.) there is complimentary espresso & tea in the lounge on the ground floor.... the rugs in the room were also dirty and not well vacuumed. the bathroom wasnt that clean someone is old dirty kleenex was on the floor between the sink & the wall. the bottom shelf of the sink vanity was dusty the floor under the sink vanity hadnt been vacuumed or swept. the floor tile in the shower had a clumsy diy style fix. the bathroom was cold the lighting was terrible. there was a nice little kitchenette well supplied but not really anywhere to sit and eat what you could cook. there was a desk with a couple of wooden chairs but not really adequate for eating. the living area seating was horrible & uncomfortable. the one chair was lumpy and you could feel the springs. you couldnt put your feet up after a long day of walking all over the city sight-seeing; you had to sit straight up to watch tv. if you lay on the bed the distance between the bed & the tv was so great that it made it difficult to see & hear. the walls were thin you could hear conversations from other guests and the elevator going up & down so you certainly didnt want to crank the volume on the tv. the claw feet on the chair were dusty the edges of the rug had not been vacuumed. the gas fireplace wouldnt turn on even though the pilot was lit the valve was loose. it just needs to be updated cleaned & it needs a little paint. someone has to spend a little more quality time with a vacuum some cleaners a duster & paint. the property isnt old enough to be so worn down.',not_happy
id29756,' this was the third hotel we stayed at in manhattan and definitely the best! we had a very nice and quiet room on the --th floor. everything else was just excellent: clean room friendly staff free breakfast free cappuccino’s and pastries (all day) free wine and cheese (between --.-----.--) free wifi',happy
id29757,' wow- i wasnt expecting much when we pulled in but when i stepped inside my jaw dropped. a gorgeous lobby that has been designed with dark wood and contemporary furniture and carpet. room was beautiful - big comfortable bed with fluffy duvet. awesome bathroom with modern stand-up shower and sink. room included a nice refrigerator and was so clean. this is everything the chicago downtown marriott shouldve been. my only complaints are that we were really looking forward to hitting the pool and hot tub after a long cold drive from chicago and their pool and hot tub are outside on the roof and only available in summer! that was a huge disappointment. the other one was the lack of any standard pub-type food in-house. the weather was awful so we stayed in for dinner. we thought the bar would offer more laid-back options but the menu was just as snotty as the snotty restaurant. the food was nice but hardly comforting or filling. i went upstairs to check out the in-room dining menu for a late snack and it was more of the same.',happy
id29758,' good points: excellent location superb views from upper floors really good beds very clean and modern rooms friendly and very professional staff without being over the top and free designer swedish imported bikes to visit ny! poor points: not really but if i had to choose any - air-conditioning and fridge in our room were a little noisy at night (room ----) no tea-coffee making facility in room and communal corridors are a little dark for my tastes.',happy
id29759,' we stayed for two nights at the seattle sheraton and were very impressed. our flight had been severely delayed and we were worried about our reservation - there were absolutely no problems checking in late. the actual hotel was beautiful and in an excellent location for shopping and walking to pike is place market. the pool was nice too - the hot tub was small but the views of the city from the pool compensated for it! i would recommend the hotel and would stay there again.',happy
id29760,' i stayed at the bentley hotel in january ---- when my dog needed surgery at animal medical center. i wasnt going to stay overnight but his procedure got bumped so i needed a room in a pinch. the front desk clerk was helpful kind and polite to a vermonter in the big city. the room was classy clean and very comfortable. the hotel is right next to the animal hospital and he could even have stayed with me if he hadnt been admitted overnight. id recommend this hotel to anyone from out of town who has a pet at animal medical center or who is just looking for a nice place to stay on the east side.',happy
id29761,' ive stayed at many hotels but this one was the worst service and coordination activities. upon pulling into the helix i realized that this wasnt a standard hotel. my impression was that it was a club for partying all night. i was not mistaken. the last night was the worst since it ended on the weekend. a sorority party was happening at the lobby all night but what worsen the conditions was that group of students decided to move the party to a room near to mine. i was dealing with the noise until they starting smoking. i complain several times without able to resolve my issue until i requested to get move from my room at ---am. still the guys were heard all night so i could not sleep at all. the bad: – room service is incredibly limited in both selection and hours of availability (----pm only). not great for business travelers. - very bad service and coordination - very noisy the good: – the beds are comfy but in platform making the mattress firm but not uncomfortable. – the size of the rooms is generous and closet-dresser space ample. - party - near the city',not_happy
id29762,' the curtis location cant be beat and its friendly people are a perfect fit for the fun atmosphere. but im more interested in a good night is rest and the curtis has some problems in that regard. our room was nice and the theme was done tastefully. but it was loud. you heard every neighbors door every conversation down the hall etc. the biggest complaint and the reason i am giving only two stars is that the hotel placed us on the -th floor which turns out to be the pet-friendly floor. around midnight a very large dog started barking and wouldnt stop. i was beside myself. dogs and hotels are a no-go for me in general but i understand some people cant leave woofie at home. however its unacceptable not to inform people before they are placed on a floor where dogs have slept lived etc. etc.. the fact that some jerks left their dog unattended for a night only made it worse. long story short i complained the staff was apologetic and we were upgraded to another room. still i wouldnt have agreed to a pets floor in the first place and no upgrade can replace the hassle and lost sleep. the better room still had some noise issues so i know its not just the -th floor. id suggest the curtis for my friends who are out all night and just need a crash pad.',not_happy
id29763,' stayed at the fashion --th for business this past week and was really impressed! the staff was friendly and helpful and the hotel was clean and very hip! they also have the best cupcakes at the check in desk! the upstairs bar has a great view. i would definitely stay there again!',happy
id29764,' ...but very very average on the inside. we stayed on the exec floor for $--- and i thought it was overpriced. service very patchy rooms dull corridors and public areas are old. location - walking distance to universal theme park.',not_happy
id29765,' my wife and i stayed - nights at the sax. this was my first stay in chicago. one of the nicest aspects was the proximity to the the el from ohare airport. the stop was just a - minute walk from the hotel. upon making an on-line reservation (which originally was a double queen superior room) i requested to get a room that was far away from the elevator and would be high enough to be able see the chicago river. they said they would do what they could. when i arrived i found that they had upgraded me to a deluxe room with a king on the --th floor that had an absolutely great view! i entered a room that was spotlessly clean with everything in perfect working order. the room was great an included one of the largest bathrooms ive seen in hotel room. we found that the location of the hotel (one block north of the river and a couple blocks west of the miracle mile) was perfect. it was close to everything and we had a wonderful visit to chicago. my one and only criticism of this hotel is that getting my morning coffee was inconvenient. there is no in-room coffee maker though they do provide (excellent) coffee in the lobby. unfortunately they stop providing coffee at -:-- am - which is tough for those who are on vacation. if they had kept the coffee going until -:-- i would have had a perfect stay. id give this hotel a solid - and --- stars!',happy
id29766,' stayed nov ---- king room. priority status acknowledged at check in and upgraded to high floor. service at check in very good as was all service throughout our stay. location very good for public transit to anywhere.we bused to the wharf and walked to union square.free wifi in the room a bit sporadic but a starbucks about -- feet down the street. for those not tethered to social media with the need to advise the world of their every move its not a deal breaker ! room was on the small side but was cleanhad little fridge and a decent flat screen with hbo. bathroom small but clean.',happy
id29767,' rooms were clean and southernly quaint. if you love elvis you will love the lobby. decorated tothe nine is with elvis! the continental breakfast was just enough to get my day started. the only thing i would suggest is more than one waffle maker.',happy
id29768,' recently was at the crown for the tiki oasis event. despite the fact that the hotel was sold out and ----+ people were on their property the service and quality were impeccable. the rooms are clean service impeccable the rooms are very clean linens high quality comfortable pillows (hypo allergenic available upon request) and the pool area is great! for those that want trendy high high end hotels this may not be the place for you. if you want a great clean comfortable luxury hotel this is a good bet. btw they have a really good sushi bar on site. i personally love the tikis and what is left of the polynesian flavor. wish there was more because it feels like being transported to a place far far away. great place overall.',happy
id29769,' my husband and i stayed here as an early valentine is celebration. the staff was very informative and accommodating.. especially ahmad bellman. he let us know about all of the hotel amenities and services with a friendly attitude great sense of humor and genuine kindness. we have stayed at the westin before and each time it is continual great service. we have decided to use this hotel for all of our vacation stays from now on. the only suggestion i would make would be to not charge for wi-fi or other amenities. i have been to other lower scale hotels that let you use wi-fi for free and also offer you little travel items you may have forgotten without charge.',happy
id29770,' my daughter and i just got back from an overnight shopping trip in nyc and found this reasonable hotel recommended by tripadvisor reviewers. it seems like all our other favorite hotels are up to $--- a night and we just did not want to shell out that much. with tax our room at the lucerne was $--- and just fine. we liked it very much. the room was clean and comfortable and very convenient to the subway. our ninth floor double queen room was quiet (!) and beds comfortable. the adjoining restaurant was very nice. it is a great alternative to the fluffy robe and minibar type hotel.',happy
id29771,' we stayed here in september ---- and absolutely loved it! the room was spacious and clean and the hotel is in a great location. the full breakfast buffet was very good and the evening reception was nice as well. we will definitely be back!',happy
id29772,' i stayed at this hotel for approximately - days april ----. i must say that my stay was comfortable my sleep was excellent on the comfy beds the bathroom was so clean at all time and it was not dated at all. the room size was big enough and it fitted - double beds. we did not have a fridge or any kettle or anything to have food in the room. there was free wireless internet however and it was great! i arrived really early before checking and they kept our bags safely until we came to claim them check in time. ron who works in the lobby was so friendly and gave us real nyc hospitality telling us where to eat in the area and where to catch the subway. every time we saw him he was so pleasant telling us about the tours downtown etc. i must say that the location of this hotel is spectacular! it is close to the central park and the subway to go any and everywhere! i didnt get a chance to venture in central park but it was walking distance. there are so many food places around as well as a bank. i booked this on bookings.com and got a fairly good rate but make sure to print your receipt and take it with you at checking as a mistake was made with my bill and the receptionist charged me the regular rate i believe so i presented the booking receipt with the details and he fixed it. we ate breakfast at the restaurant across the street everyday and then the japanese restaurant around the corner and then a diner close by as well. the japanese restaurant was good enough and the diner food wasnt that great. new york is such a beautiful city you will definitely fall in love however beware that it is very very very expensive and the taxi drivers are really really aggressive. i took a black cab unknowingly from jfk airport and the driver decided what tip he wanted took it and gave me back a few bucks jumped in his car and sped off before i could settle my luggage properly on the hotel is pavement! but besides that just take the yellow cabs if you really have to take a cab! but it is expensive. all in all this hotel in fantastic to stay at and any day i would return again! i <- nyc!',happy
id29773,' this place is awful more like a hostel than a hotel. ok it is clean cheap and central but it is cheap for a reason. on arrival you go up to the first floor to reception which is staffed by an unsmiling guy who could barely speak english. we got to our room on the -th floor and were convinced the window was open as all we could hear was the noise of the traffic outside. unfortunately for us the window was closed it was just very ineffective which led to a very bad night is sleep. as if the noise wasnt bad enough the room was tiny - just enough room for the double bed and sink. the bathrooms were clean but the reality of sharing bathrooms really makes you appreciate having an ensuite. we checked out the next day and found a much better hotel called the pickwick arms. it is currently being renovated so make sure you get one of the newer rooms which are at the top. we stayed in the --th floor in a modern room with all facilities and a balcony for only a bit more than the americana.',not_happy
id29774,' the hotel is very nice the people were very friendly!!! they had a big breakfast and the rooms were clean. i was here for - nights and it was quiet. it is located near a mall and i went to see a movie on one night and had dinner the next. i would recomend to anyone and i would stay again. rates were good for what they offered and location.',happy
id29775,' when we arrived we were given a choice of two rooms both spotlessly clean and fresh.the larger room would have been our first choice had it not been for the fact that the lift was broken and we didnt fancy carrying our luggage up four flights of stairs. plus it was on the street which was very loud even with double windows. our room was pool side but being january the pool was not in use. the staff were very friendly & helpful especially the valet.great old hollywood photos all around which gets you in the mood to get out and see l.a!! would stay again.',happy
id29776,' went here during spring break. booked online through expedia. the flight and the hotel were a steal of a price. the pearl was one of the most unique hotels ive stayed at. cant really say anything too bad about it. it has a fun bar a fun pool and fun rooms. the staff was excellent. the only downside was the cab is struggles to find it. probably wouldnt recommend the hotel for families but young couples and adults would enjoy it here. great hotel.',happy
id29777,' the villa florence is a small boutique type hotel that is right on the streetcar line and a half of block from union square. the hotel is clean newly refurbished and has a nice dinning area. very european feel and excellent service. some of the queen rooms are quite small and some are just right so be sure to ask for the largest size or get a king room. a little more money but worth it. im confident you will love this intiimate hotel and it is dining room ---as well as its location --many neat stores and dining places nearby.',happy
id29778,' wow i loved this resort. we were there for an extended memorial day weekend and seriously we never ventured out. we played on the - amazing golf courses ... a faldo and a palmer. so here you are out on these amazing courses with the gorgeous view of the mountains and wild jack rabbits everywhere. it was awesome. the water-fire-wind-water theme is just sooo relaxing. the restaurants were great. the grand lobbies were amazing and just lounging out near the pools was what we needed. the spa services were great and because we were there that wasnt high season and because my husband took off-prime tee times the greens fees were very affordable so he could play several rounds while i was at the spa. :o)',happy
id29779,' clean well run and a great location. pool fitness room and business center all great and breakfast was very acceptable. easy location and a cracker barrel within walking distance.',happy
id29780,' the staff here is very accommodating and friendly. the hotel is in a fantastic downtown location and there are a lot of amenities including an expansive complimentary buffet and a hour from mon-th and free wi-fi! the - former things almost made me forget about the --$-night for parking which is absolutely absurd and amounts to close to --$ with tip if you plan on getting your car out each day. overall i really enjoyed my stay and appreciated the staff.',happy
id29781,' hotel was very nice and very clean. beautiful courtyard and interior lobby. breakfast was ok; no breakfast meats. hotel allows pets which im not very fond of but i did not encounter any and did not hear any howling throughout the night. would definately stay again.',happy
id29782,' this is a great place to stay. my wife and i have stayed at this motel - to - times a year for the past -- years. the service is always great the rooms are very clear (no bed bugs - ever!) nicely appointed quiet and very secure. the tv wireless network air conditioning refrigerator and micro wave have always worked nicely without any problems. i would recommend this motel very highly there is never any problems staying here.',happy
id29783,' we were very pleased with this hampton inn new york is a busy tiring city and coming back to this hotel at the end of the day was always welcomed. the breakfasts were great free tea and coffee all day. and computers available in the lobby as well. the room itself was more than adequate nice bathroom and shower and good hair dryer. the staff were all very helpful too. i didnt think the n y pass for - days was worth the money there is no way you can fit enough sites in to get your money is worth. also the blue hop on hop off bus wasnt very good either. id reccomend seeiing the sites at your own pace we didnt encounter too many queues even on the sunday. over all a great trip tho.',happy
id29784,' i read several reviews on this place and was a little worried when my prcline bid was accepted by the menger. after staying here for - nights i can honestly say i dont know what the bad reviewers are talking about. our stay was great. it is a perfect location and a beautiful old hotel. if youre looking for the ritz this aint it. but if you want a clean room a shower with hot water and a prime location you cant go wrong. the only complaint i would have is the lack of shelf space in the bathroom. other than that it was perfect. our room overlooked the beautiful alamo plaza lit up for christmas. maybe my review is slanted by the fact that i spent about --% of their normal roomrate with my prcline bid! either way my wife and i agreed that we would stay here again in a minute.',happy
id29785,' we stayed here with our entire family last year (----) to see red sox play baltimore orioles. had a beautiful room with a view of the harbor (since mainly blocked by new construction hotel). thought oh why not this year but instead of a suite with a double room got a suite with king. maybe a mistake? good things: check-in quick and efficient parking (although expensive $--.-- in-out privileges -- no in-out privileges at least it is close and you have a choice of services!) people working desk-guest service are caring and efficient. so i got the extra bar of soap i asked for and the coffee beyond regular quickly--one bar of soap left for - people to use for bath and hand washing. . people working desk very helpful as i added-took out things for safe deposit behind desk. close to inner harbor attractions. james joyce pub across street (very nice!) not far from flemings steak house-wine bar. whole foods around corner cvs -- hours around corner. mac (maryland athletic club) fabulous facility free of charge and highly available to guests of this hotel and others in the area. great wifi connection throughout the hotel. attractive lobby. good included breakfast including hot menu items such as pancakes scrambled eggs pastries etc. not so great things: dirty mattress pad left on sleep sofa bed im talking blood stains (fresh blood not washed and stained) semen stains (im assuming) and some black dots that we were hoping were not bed bugs! then daughter and i talking on bed while husband brought the suitcases to car in garage. i felt something funny crawling under me it was a baby cockroach! i live in southern va so although i dont have them in my house am well aware of what a cockroach is. could be a problem in the inner city of baltimore such as they have in ny? im not sure. two bath towels left for - people on saturday for sunday--called for towels at -:-- a.m. got towels at -:-- breakfast ended at --:-- wasnt helpful for daughter who wanted to eat breakfast therefore she dried off with two hand towels. sleep sofa covered with stains on upholstery as well as above mattress cover issues not very attractive-tempting for poor daughter who had to sleep on it! this facility definitely needs some upgrading to take care of these issues.',not_happy
id29786,' this hotel is in an excellent location just a few streets away from times square. there is a little cafe at end of the street in which we had our breakfast every morning - excellent service although can get a little busy so be prepared to wait this didnt really bother us as the service made up for it. i could not fault this hotel at all. i just give it - star for sleep quality as the guest in the next room was up at around - on - mornings and walking on the tiles in high heels which was quite annoying but this was not the fault of hotel. excellent staff very clean rooms are spacious - - of us in - room - myself my mum and my sister. overall excellent.',happy
id29787,' i suppose youll get more comfort or luxury only at an even higher price...especially if you wanna stay close to union square. it is a -- min. walk to union square and just around the corner of chinatown so location is not bad but could be better. rooms are very small and not offering much of a view however they are clean. the inhouse restaurant is one of the best steak houses in town and we liked it a lot! the staff is very friendly and helpful they are used to tourists rather than business people and know everything about guided tours rental cars (they act as an agent for alamo-national) and so on. what i didnt get was the fact that they charge for the limo from the airport to the hotel some --- bucks but when we asked for a cab from the hotel to the airport they offered the hotel limo for a flat fee of $-- -> so you somehow feel ripped off about the first ride... if we would go to sf again we will definitely check other - star+ hotels aswell and try to find a good deal with some of the more well known brands. we picked the omni mainly because of the good ratings here at tripadvisor and honestly we havent been really disappointed but expected more based on the very good ratings.',not_happy
id29788,' i had a horrible experience at marriott wardman park. i recently joined their rewards program and decided to stay there for work this week while in dc. when i checked into my room there was hair in the bathtub stains on the lampshades and no comforter just sheets and the thinnest of blankets. when i pulled back the sheets there were black spots and blood spots on the sheets. i checked bedbugregistry.com and lo and behold there is -- complaints about bed bugs in this hotel. i immediately checked out and went across the street to the omni. dont stay here. just go to the omni!!!',not_happy
id29789,' this hotel has a great location the staff are very friendly and helpful. we had two adjoining rooms one twin and one double both a good size clean and well decorated beds very comfy. the bar area was good and again staff were always polite and to serve. food good. if you are on a short stay and want to be in the middle of times square this is a great hotel.',happy
id29790,' great place to stay. great check in. great room. great pool. great breakfast. beautiful grounds around the hotel. thanks',happy
id29791,' great location. was a little noisy outside because of all the construction going on but couldn’t hear it in the room with door closed. we were on the --th floor looking over the memorial site. they had a roof top restaurant which was fabulous. the rooms are meant to be non smoking but the room next to us smoked and it wafted into our room. rooms are small but manageable.',not_happy
id29792,' my husband and i stayed at this hotel for one night in august ----. the room was nice especially for the price we paid - $-- - night. the parking was on the expensive side considering columbus is not a really big city but the crowne plaza rate of $---day was in line with the other hotels in the downtown area. i would have to agree with the person who said the elevators had a funky smell to them. not sure what that was all about? the bath & bodyworks bath stuff was a nice touch. the bed and pillows were as comfortable as promised and we did not have a problem with noise. the front desk staff was nice and tried to help us with directions when needed. the max & erma is associated with the hotel was ok. the breakfast buffet was not top of the line and i would not suggest paying full price for it. we received a complimentary coupon for one breakfast because i am a priority club member so it wasnt that bad of a deal for us. the hotel location was close enough to walk to the short north area (which has cute shops and restaurants) city center mall ohio theatre and the state capitol but we felt the walk to the german village was a little too long. it was about a -- minute cab ride. by the way free shakespeare plays are available in the schiller is park ampitheatre in the german village on saturday nights. we checked that out and thought it was fun. they even had parking on site at the ampitheatre which if we would have known we would have driven to save time waiting on a cab. not sure how much the parking cost there but the cab ride was about $-- roundtrip.',happy
id29793,' though the double bed room was pretty small and the hotel was short on extras who needs them when youre in nyc? the room we had was clean and appeared new (it seemed that the hotel was undergoing renovations at the time). with one exposed brick wall and recently done hardwood floors i was pleasantly surprised.',happy
id29794,' have not been less impressed or more insulted by a stay anywhere in the world before. as per previous posts the booking was not recognised when we arrived only having made it one hour previously from the airport. apparently we had arrived between shifts and the information has been relayed from one person to the other. anyway there was availability but the rate we were being charged has changed significantly over the hour - even ryanair does not change its rates this quickly. we protested vociferously - being at the end of a - month trip and less flush with cash. it was pointless arguing with colonel whoever at the desk so we agreed to sort it out in the morning - we had just flown in from la it was late (-am) and we just wanted a bed! so we toddled off to bed - only to be awoken at -am by the police at our door. we arent talking private security guards or retired pos - we are talking boston pd. we were marched to the reservation desk and had to relay our side of the story to the police officers. to be fair the police officers were very understanding and polite (we obviously werent iraqi!). they advised us to pay the extra sum due find a new accom and get on with enjoying boston - and they were right. so we left with a terrible impression of constitution inn so much so that our first stop on the tourist trail was the irish-american centre to file an official complaint. but we did get on with it at that point - stayed in the hi in boston (mixed review of that place!) and really enjoyed boston - which is a great city with great people except some of the ex-military men running constitution inn.',not_happy
id29795,' i stayed at the sofitel la twice on business trips for about - nights each visit. i had a mixed experience. not horrible but you should know what youre getting into. beds are very comfortable and sleep-conducive -- and good thing because the restaurant downstairs is very noisy well past - am most nights. nice fitness center pool and outdoor sitting area above the pool where you can enjoy a drink in the evening. i never sat down at the restaurant but the food they send up to the rooms is very very good and comes up unbelievably fast. (so dont take a quick shower after you order.) my biggest complaint about this hotel is that the staff while abundant seem poorly trained or maybe just slow upstairs. example: on my second trip my colleague and i arrived very late (around - am) due to a delayed flight. we called ahead to make sure our reservations werent lost but when we arrived they only had one room booked. i said that was an error and wed like two rooms but the check in attendant told us we were out of luck that the hotel was fully booked and maybe i could arrange to get a second room the following day. well the one available room had only one king bed so i asked whether we could change that to two doubles. and the guy said yes ill give you a different room. ! so obviously i replied that means you have two rooms available and youre not fully booked. so we got the two rooms. anyway it was irritating because it was very late we were dog-tired and the whole process actually took like half an hour. it was so unnecessary and somewhat embarrassing because under the circumstances it would have been really inappropriate for my colleague and i to share a room. i complained about the guy the following day but the morning staff seemed surprisingly blase about it -- their attitude was like oh well this kind of thing just happens from time to time. no apology just ohhh . . . but you ended up getting the room right? big smile. anyway to end on a positive note the pillow menu is awesome.',not_happy
id29796,' we chose this hotel based on our past positive experiences with jw hotels. this hotel did not disappoint. pro is - great location for shopping and dining. you just have to cross the street to get to the galleria mall. there is also a wonderful strip mall about a block away that also has some great shops and restuarants. - customer service was excellent. we had breakfast for all the - days we stayed and the restuarant staff were exteremly eager to look after us. the front dest staff were also very helpful and friendly. - the gym was very well equiped although the pool was not very inviting for a jw property. they also have a mini basketball court and raquet ball courts. con is - rooms are a little bit outdated - the bathrooms are extremely small for a hotel of this calibre. we stayed at a suite and also had a chance to look at one of their regular rooms and the size of the bathrooms were identical (small). - parking fees ( i expect to pay parking fees if the hotel is located in a busy part of town) overall a great hotel for both business travellers and families with young kids.',happy
id29797,' this ritz is great if youre in scottsdale on business classy upscale amazing service and perfect taste. but only for singles or couples. not a resort the pool is smaller then our pool at home so business or a weekend wonderful. resort or familes please stay down the road at jw marriott camelback inn. both beautiful but ritz for business and camelback for a spa family week away....i must say the ritz did actually make sure our bmw was at -- degrees before delivered to the valet...oh love that service!',happy
id29798,' this was my first stay at the magnolia. ive stated across the street at the adolphus on previous trips but local colleagues insisted i give the magnolia a try. it was great. service was excellent from the moment i arrived late in the evening and was immediately greeted by the parking valet and bellman. every employee i encountered was friendly polite and eager to be of assistance. when i checked in the desk clerk mentioned that cookies and milk were still being served (free) in the second floor lounge. she also advised the complimentary breakfast is served for three hours each morning and later a cocktail hour with two free drinks. breakfast was generous and good. the lounge where breakfast late-afternoon cocktails and evening cookies are served is very large and attractive with a full bar and plenty of seating options. there is even a pool table around the corner from the bar. i found my room to be quite large and well laid out. like the rest of the hotel it was nicely decorated and comfortably appointed. it had a large desk with its own chair a queen sized bed with four pillows (and additional pillows and bedding in the closet) an arm chair chest of drawers and flat screen tv. the big bathroom had a large soaking tub good shower head and plenty of storage space under the counter. interior lighting was good and there were three huge windows with effective light-blocking shades. location is great if you need to be right in the middle of downtown dallas. it is a two minute walk to the dart light rail trains. there are a number of restaurants in the immediate vicinity though none in the hotel itself. as much as i enjoyed my stays at the adolphus im going to be a guest of the magnolia on all future trips to dallas.',happy
id29799,' first the hotel is clean and very nice..the staff was great and very professional . a great value ..beautiful japanese gardens and super cool ----- architecture .. id totally stay there again. it is central location in japan town was great.. there is a ton of good restraunts mall and a grocery store with in a short walk from the hotel..plus added bonus of having a wonderful spa also a short walk from there.. i highly recommend it..',happy
id29800,' the peninsula new york is a world class hotel with a perfect location on -th avenue. the last time i visited the hotel i was traveling with my family and my daughter who fell in love with the pool on top of the building. i highly recommend having drinks and appetizers under the heat lamps on the roof top at salon de ning. the food and service at fives restaurant is spectacular--especially the sunday brunch. overall the peninsula is a wonderful choice for your next visit to new york city even with your kids!:)',happy
id29801,' got a great deal on booking.com and opted for a last minute trip. i was delighted. great service stylish rooms comfortable beds convenient location near beautiful scenery and public transport links and a rooftop garden with million-dollar views to top it all off.',happy
id29802,' nice hotel is under very mess and awful management. we booked the luxe twin room with - double beds half year before our traveling date. after check in we found only - bed for our - people. we went reception there was a black lady told us that twin room has been fully booked. we told her we booked room - month ago and paid twin room for - people. how couldnt have a room for us? she just stood there didnt has any apology and very rude told us no twin room even didnt show any help. we asked to see manager. the lady she said she is manager checked our booking and told us no twin room can be arranged. no apologize no compensation and said only can do is give a sinlge rollaway bed. so we paid us$--- a night and one person slept on the floor. our dream to new york and became a nightmare. we dont understand why new york people so callous unfriendlyand rude? we never go to new york and never stay any affinia brand again!',not_happy
id29803,' i just got back last night from a girls trip to nyc. there were - of us total - - sisters a cousin and our daughters (who are in their -- is). we had a wonderful trip. the hotel is perfectly located. we all enjoyed staying so close to times square -where so much hectic craziness was happening. pros - we booked this hotel for its location and the fact that we could get - double beds in each room. we had rooms on the --th floor and the hotel must have been relatively empty because we were able to get all - rooms right next to each other. the room was very comfortable with super comfy beds comforters coffee-making facility and - free bottles of water per day. the bathroom was nicely sized supplied with soaps shampoo conditioner lotion hairdryer etc. plenty of towels. nice quiet room with no street noise. slept very comfortably. cons - the room was on the small side. not a tiny little closet by any means but definitely not what i would consider a spacious hotel room. the bathroom sink was very small and i really dont like it when there isnt much counter space to place your things in the bathroom. there is a small ledge running along the bottom of the mirror about --- feet long but it is not wide enough to hold my makeup bag. at $--- i thought it was expensive. i know hotels in nyc are expensive but thought the amenities should have been better. nonetheless when i return to nyc ill likely look at staying here again. it was a nice hotel and we loved the city.',happy
id29804,' amazing terrible hotel. i stayed there on my first visit to nyc for -- days! the only good thing was that is was close to times square (but you can find many good hotels nearby). the room was extremely bad in many ways! it wasnt clean at all it was very cold the airconditioning wasnt working and we made our complains many times but nothing happend! they informed us that they have fix it but they didnt make the bother to send someone to our room. we stayed there on devember ---- and it was tooooooo cold! we were tired and the only thing we wanted when we went back to the hotel is to make a hot bath and relax but nothing like this happend! also that period we were stayed my husband had his birthday and our parents from greece send us a special gift for him for his birthday! not only they didnt informed us from the gift that they had received the same day of the birthday but we found out for the gift from our parents when we asked us if we liked it. so then i called the reception and i asked them and then they said that they forgot it! terrible hotel not worth the money at all!',not_happy
id29805,' first id like to say how great the front office manager glenda was. she was very helpful in answering any questions i had and gave me insight to where i should go in the evening. the one bedroom suite was more then i expected. it was beautiful and had a stunning view of the east river. the only thing i would say was strange was the conceirge who walked us into our room and explained how everything worked. strange man. it was clean and accesible to everything. i like that we controlled our own temp in the room and were able to open the windows if needed. i would def stay here again!',happy
id29806,' this hotel has the worst service ever. my company booked -- rooms at this hotel when we tried to cancel three nights in two of the rooms they charged us a $--- cancelation fee even though we gave them - months notice. i tried to explain to them that i will cancel all -- rooms if they charge us this fee yet they dont understand that they will lose all this money plus the extras like our dinners in the restaurant parking etc. they still made us pay the cancellation charge. apparently they dont quite understand customer service and how it can cost a lot of money.',not_happy
id29807,' was recently here for a conference with over --- attendees. nice place showing its age a little bit. guest rooms were dark needed more light and drawer space. good service in hotel shuttles and valets could have been more helpful...they should have expected our group making it busy there.',happy
id29808,' the bowery hotel is a very beautiful boutique hotel in ny. the location isnt great as it seems to be next to a meth clinic or a halfway home but other than that ok. the doormen who greet you are wonderful and friendly. once inside the atmosphere is interesting its visually beautiful but too quiet which makes you feel uncomfortable. my family booked a few rooms since you are not allowed to sleep more than - in a room. we all payed the same price but one of our - rooms was much much larger than the other. i think it was room --- which in addition to being larger also had a bar sink in the room. one thing we found annoying was that you had to call housekeeping for ice there was no ice machine so be prepared to tip for ice. there is also no coffee maker so prepared to pay for coffee in the morning if you want some. also out of our - rooms only - received a turn down service which was cookies and slippers. i was excited when this was delivered to my brothers room and when i went to my room to get my slippers there werent any. they never went to our room and our privacy sign was not up on the door. my brother is room also had some ants on the wall which i was shocked to see since this is a high end hotel. we were all there for a wedding which was also interesting. the room was beautiful although a little small for the size wedding it was. the dance floor was kept closed during dinner which was a bit odd since we were sitting for so long but my biggest complaint was that there was no vegetarian option for dinner. they told me the host did not order any but i dont know what hotel does not have the capability to make a vegetarian dish. i was told by the waiter that i could have salmon or pasta with meat sauce (seriously?!?!?). clearly they were not prepared for anyone vegetarian for which i have to blame the hotel not the host . a guest at a wedding they are cooking for should not go hungry because they dont know what vegetarian is - there is no excuse for that keep some pasta in the back its that simple. again the decor of the hotel was stunning but just a lot of small things added up to make this a place i probably wouldnt go out of my way to stay at again. ill try something new that perhaps serves vegetarian and permits talking in the lobby.',not_happy
id29809,' i was visiting new york for a couple of days to meet my fiance after his business trip. so i booked this through hotwire not knowing where we would be staying when booking - but found this hotel to be ideally situated for our needs of accessing manhattan. considering the hotel was pretty full - it was rare to see other guests and there was barely any noise of neighbouring room doors being shut. we ended up having to extend our stay due to hurricane irene shutting down the airports when we were due to depart - luckily the hotel reception staff were extremely helpful in allowing us to extend our stay for an extra - nights until we could get a flight home.',happy
id29810,' my husband mother-in-law sister-in-law and i stayed saturday ----- in rooms --- & ---. the rooms were clean and decorated nicely with granite countertops and tan-black decor. beds were very comfortable. i didnt use the coffee maker fridge or iron but all were clean. what impressed me was the professionalism of the staff. when i called in the morning of to ask them about staying there that night they knew my last name and acted like they already had my room assigned. when i checked in again they greeted me with my name. i only had coffee at the breakfast bar but my in-laws said they had a very nice assortment. i would definitely stay here again.',happy
id29811,' in the early hours of my trip to nyc it was looking to be a nightmare. i had reservations through expedia on the wrong day of my arrival without the possibility of cancelation. after contacting expedia and the management of le parker meridien they were more than willing to work with me. although i was unable to receive my original low pricing from expedia le parker meridien gave me a complementary upgrade to a park view room! the room alone was worth the foolish mistake on my part; brilliant view cozy as home and spacious enough to live there for months! but if somehow you dont like the view from your room go up the elevator to the roof deck-indoor pool where you can see the entire city. rockefeller and the empire state building will charge you an arm and a leg for something your hotel offers for free! lastly location! location! location! smack dab in the heart of the city. close to shopping subways and everything else you need-dont need. i think you get my point that i highly recommend this hotel and i am personally looking forward to my next stay hope to see you there.',happy
id29812,' rated this hotel as above average because although the room itself was not particularly noteworthy the value was exceptional. the room was clean and bright tended daily with clean linens and towels the staff were polite and helpful and the location was excellent as far as getting around to all the tourist sites. *note to travellers - bargain hotels are generally found in bargain neighborhoods. you cant pay for the y and expect to stay at the ritz . san francisco like major urban centre in north america - including vancouver - has a large homeless population. you can expect to encounter panhandlers junkies prostitutes and street people here not unlike the ones in your hometown. whether you give them money or not (i never did i am after all a budget traveller for a reason) if you treat them as human beings you will most likely be treated by them as human as well. go to san francisco. if youre on a tight budget stay at the monarch. prices of comparable hotels start at about --% more than what youll pay there.',happy
id29813,' my daughter and i stayed at inn the opera last night. we attended the ---- sf ballet gala dinner and performance and did not want to drive back home to the east bay and peninsula. this is the second year we chose to stay at inn at the opera for this evening. in addition to the room being very clean and attractive the service we received from the concierge front desk and bell staff was all exceptional. it was an easy walk to the opera house and city hall. this morning we walked to the asian art museum to catch the afghanistan exhibit and after we walked to pacific heights for lunch - about -- city blocks down van ness and over on california to fillmore to delfina. i recommend inn at the opera highly.',happy
id29814,' we have been staying monthly at this same hotel for the last - years. the staff go above and beyond to welcome us and give us exceptional service. they treat all of the guests with the highest quality of service. we tease them and tell them that our furniture will be following shortly since we stay so often. they ask us each time which particular room we would like to have and always have welcome packages for us. dana and her crew are very much appreciated as we have a very tough schedule the - days we are there each month. their shining faces always make us feel welcome. kudos to all!',happy
id29815,' i have stayed at several super - motels before and this one was by far the worst. check in was less than a min but it just consisted of handing my key and no customer service. hallways and rooms stink and need to be cleaned. overall would not recommend this hotel to anyone even if you are tight on a budget.',not_happy
id29816,' this was our firat visit to new york. we have been to other parts of the us and was a little unsure of what to expect of such a large city. we took our very first yellow cab from the airport to the hotel. it just started a load of great experiences. we were greated at reception by a lovely lady that had our reservation ready for us and knew exactly the length of our stay and the type of room we had requested. she also made sure that she pointed out the freshly baked cookies that had just arrived at the desk and the free coffee machines. our room was just the right size for - adults and our - year old daughter. we had a room at the front of the hotel and enjoyed having a glass of wine looking out at the street with all the colours of new york in front of us. we found the rooms quiet and very clean. the beds and linen were always fresh and crisp. the breakfast was very handy. the signs outside the breakfast room advising how busy it was at different times in the morning was very accurate. we enjoyed the breakfast but it is a little different to what you would expect at an australian hotel. there were always plenty of cereals and yoghurt if you didnt like the hot food. i still havent worked out what the biscuits and gravy were. we would definetly stay at the same hotel. the cost was what you would expect of a good hotel in new york. being so close to times square was fantastic. we walked through there so many times during our - days there. we did an all day tour of new york with grayline tours and surge was a brilliant guide with all the new york dry humour thrown in with it.',happy
id29817,' my husband and i just returned from a week in california where we spent three nights at the harbor court hotel. we had a great time! i could find things to pick apart about this hotel of course like most others but it really was a very pleasant stay. we had perfect san fran weather so being down on the embarcadero was so nice! our room did have the bayview- and i thought the $-- was worth it especially if you get a good deal on the room. housekeeping was terrific- our room looked like we hadnt even been there each time they came! we didnt get a chance to eat on site but there are so many great food options nearby! the farmers market across the street on saturday morning was really a treat. overall i think you will really enjoy your stay at the harbor court hotel!',happy
id29818,' this hotel was fine in a decent location and at a reasonable price but i probably would not have stayed here if my trip had not been last-minute and a lot of hotels had nto been booked. the rooms are relatively cramped compared to other comparably-priced hotels ive stayed at downtown although they are clean and comfortable. it was also quiet and easy to sleep in. the staff was very friendly but did not seem very familiar with downtown and was not particularly helpful with directions or recommendations. all in all this hotel was fine as a place to sleep but if you are going to be spending any time at all in the room id look for a deal at a different hotel. also note that the parking is at a ramp a few blocks away--it was $-- a day for self-park when i was there. wireless is free. there is not a fridge or microwave in the room.',not_happy
id29819,' my husband and i spent six nights at the marcel hotel in september ----. i had a medical conference held across the street at the baruch vertical campus. we have been to nyc many times but we have always stayed uptown. we were delighted with the hotel the extremely friendly staff especially raul...more about him later...and the neighborhood. this area has many excellent inexpensive restaurants. we had italian one night indian another irish stew another night and afghan food...all within two blocks of the hotel! it is a safe area...i was able to run down at lovely gramercy park...safe and pretty. it is close to the subway and a trip to the ny philharmonic at avery fisher hall took less than -- minutes. one day we needed a cab at an inopportune time. raul ran down a block where there are more frequent cabs got one hopped into it and rode the block back to the marcel so that we could get in. the front desk folks helped with directions and suggestions. our in-room refrigerator wouldnt cool and a working one was sent up immediately upon our calling. the rooms are small (but we were in one half this size at the waldorf once) and the lighting is awful if you want to read in bed. street noise just reminds one that this is new york...it wasnt bad except when i tried to keep the window open. in summary...yes id stay here again and i am delighted that we happened upon the marcel. the staff is so friendly and made me feel welcomed back after a long day at a meeting. doctor from georgia everything is very clean',happy
id29820,' this was the -nd w hotel we stayed at on our trip and we stayed here for - nights - we got a good deal for $--- ++a night and was even better when after asking for a nice room we got upgraded.. i would suggest to anyone thinking of staying at hotels in the starwood group to join their loyalty program it really seems to make a difference as we were always upgraded - every hotel we stayed at on this - week trip ! (including sheraton etc too) the rooms have just been totally renovated and although was the mid sized room - it was still on the smaller side and very very dark.. we didnt have a view at all but the room was very quiet which was nice for a change! still the room was quite sexy and was a nice stylish romantic pad to base ourselves! like w the court the heating is really loud and can be a bit annoying.. another thing i didnt like about the w hotels is they dont have any coffee-tea making facilities (even in the suites!) - really annoying as i like to have a cup of tea at night etc.. would totally stay here again if the price was right.. not sure how i would have coped if we had got the smaller room we had actually booked though...',happy
id29821,' a perfect place to stay in san francisco. my only complaint would be their business center or lack of and very slow internet.',happy
id29822,' this place cannot be faulted for location being only - block from union square and with that in mind it represents excellent value when compared to other hotels. the rooms are quite small and the bathrooms very definitely the cosiest ive ever experienced. the beds are also small too but comfortable enough and with adequate bedding but the v thin walls mean that if you are a light sleeper you will most definitely find it hard to sleep with the noise that will inevitably be heard from the rooms on either side. the staff are very helpful and also cannot be faulted although the bar closes by -pm. lefty odoul is is only - of many bars just around the corner though so that is not a problem. in short if you are a heavy sleeper who doesnt need a lot of space but wants something centrally located that represents good value then you cant go wrong withnthe king george',not_happy
id29823,' i stayed at this property for two nights recently on a business trip and was impressed with the level of refinement. the staff were courteous attentive and knowledgeable - a rare feat it seems these days. the rooms elegant simple luxurious and quite comfortable. i agree that the rooms are pricey but this hotel is a great choice for business travelers.',happy
id29824,' ill admit im a bit confused by the negative reviews of the w seattle. i had nothing but positive experiences. the w seattle caters to the hipster ----- crowd. think running shoe designers web moguls and fasion mavens. people wearing sunglasses in the elevators that sort of thing. i guess that comes with the territory; the w certainly is trendy. the w is swathed in a somber seriously cool style from the swank lounge to the luxurious rooms. the beds were plush and comfortable. the room felt like a modern apartment instead of a hotel. accents abounded: stereo system superior waffle robes even a zen desk waterfall. the bathroom was stocked with luscious bliss soaps. the staff was friendly and efficient. i was able to check in hours early with no issue. they replaced a lost room and bar key pleasantly without charging for the loss as some hotels might. i skipped the bar. it was a bit too much of a iscene for my taste. if you enjoy the company of young beautiful people in the latest fashions youll love it as the bar was thriving. one (minor) drawback was that the w is tucked within canyons of corporate high rises and there is little of interest in the immediate area. a ----- walk will take you to most of the tourist areas like pioneer square pike is place market etc. however. nonetheless id stay there again. amazing comfort.',happy
id29825,' stayed here for a couple of days. great location in the heart of mid town east. room was basic given how much they charged per night. also found a general need to do maintenance in the public areas.',not_happy
id29826,' i was able to score a great nightly rate at this hotel on priceline.com so was exceedingly pleased with the value for the dollar; i might think differently at their rack rates. agreed parking fees are exhorbitant ($--.-- per -- hours) but you do not need a vehicle in this city with it is variety of public transportation options. taxis for short distances are inexpensive; some drivers wont take you at night (if there is no doorman) unless youre headed to the airport or some other more lucrative destination this was annoying but not really the hotel is fault. an enormous hotel ---- rooms so dont look for quaint but all the features of a first-rate hotel are there. great location in union square neighborhood; the tenderloin just south can be a little more dicey just keep your wits about you. im a cigarette smoker but the smoking rooms were too smelly even for me. easy fast check-in check-out feature on tv in room did not work. comfortable beds high quality linens; windows open approx - inches for fresh air; fast elevators (in a hotel this huge this is a plus); no serious shortcomings here.',happy
id29827,' we stayed at this hotel with our - kids this place is very cozy clean and has friendly and very responsive staff. we asked for extra blankets and they were brought to our room within minutes; this would have taken much longer at other hotels. everything is very clean in this place and you will see crew cleaning all the time. they have a great place for breakfast and ours was included in the room price my kids loved the breakfast too. this hotel is excellent value for the price but the rooms are small and if you have more than two people in the room it would probably be difficult. the sofa bed is not comfortable at all so next time i would take a room with double beds instead.',happy
id29828,' tried to arrange a small banquet for a post-funeral. because of timing of death contacted front desk on a friday afternoon for a monday afternoon event for about --. nobody available to commit no way to get a hold of sales and catering and when the person at the front desk said theyd try to find someone i gave them till saturday noon to get back to me. no one did and then when i called back the person at the desk said they just couldnt commit till monday morning when sales and catering was available. so i called the doubletree in carmel valley (- minutes away) and front desk person located the executive chef within -- minutes who called me back and made arrangements. if this is indicative of the service difference between the two hotels you would be wise to choose doubletree over woodfin for all needs.',not_happy
id29829,' what a place the city that never sleeps . hotel is great staff very helpfull . -- hr room service. it might be that new york is so exciting and youre always out shopping sightseeing or at a show . that you only need somewhere to rest up but at the westin the rooms are comfy and clean . been twice and maybe again soon .',happy
id29830,' we stayed at the woodfield inn for - nights and we had a great time. the king suite was large and roomy and most importantly clean. we arrived at -:--pm and checked in immediately. our room was on the first floor and it was quiet. the staff were professional and helpful. the breakfast were great especially the waffles. an easy location to get in and out around san antonio ample parking and close to the riverwalk alamo and market square. i had my car so we did not use the trolley and driving around san antonio was very easy and parking was not a problem for me. i will stay in the future at the woodfield suite.',happy
id29831,' i checked into the regal inn on pulaski hwy.ive stayed at different spots in baltimorebut saw an advertising for jacuzzi rooms and decided to book here to enjoy some jacuzzi time.at. check inthere was alot of construction on the premiseswhich made my check- in very loud.i asked about the kinds of rooms available.the indian front desk woman gave me - keys to look at some rooms and to decide for myself.the rooms were very similarbut there were things missing from the room.like - room would have a frig and no microwavethe other would have a microwave and no frig.none of them had closet space(irealized when i settled in my room).i chose room ---.it costed me $--- plus $- for the key and $- for the phone(just in case).i had to place my luggage in a corner of the room.it had a jacuzzimirrored celingstv(with no remote and no prongs on tvto connect my own dvd player)frig and microwavejust not enough light sockets to have them plugged at the same time.the tvmicrowave and frig were rotating the closest socketso it was either or.if the tv and frig were pluggedi had to unplug the tv for the microwave..i turned on the shower.the tub floor was gross.the whole bathroom got wet with water perspiration.the mirror stayed wetthe sinkthe floorsthe toilet..it was uncomfortable to be in.i wore flip flops the entire time.the carpet was creepy.the jacuzzi had large cracks in the structure.a rubber sink stopper as what held water in and u can lift it to let water out.i noticed that the mirrored ceiling had cracks in it.the next dayi awoke a little late and needed a -hr extension.the front desk lady informed me that it is an extra $--.lol**i got the h*ll out o there**the room was okif you wanna take some pictures in the jacuzzior go and drink and smokehave quick [--]but not if youd like to get truly comfortable and enjoy your stay..',not_happy
id29832,' i stayed at the raffaello during a recent convention that i attended. i stayed for three nights saturday through tuesday. it is a great small boutique hotel with many nice amenities. there was a flat panel hdtv in my room with a wide selection of cable channels a fully stocked mini bar and snack tray with reasonable prices for a downtown city hotel. there were great bath amenities including terry robes and slippers and a huge rain drop shower that was very relaxing as well as high end soaps and shampoos. the room was spacious and the location near michigan ave and many fine shops and restaurants was convenient. i found that the staff understands how to provide that extra level of service. i arrived early on my check in day and my room was not yet ready so i went on to a business meeting. i had filled in my contact information upon check in and after my meeting i was having a coffee when i received an e-mail on my mobile device that my room was ready. nice service! there are only two small elevators but both on the weekend and weekdays there was only a small wait for one to come along. there is no restaurant on site but many good restaurants in easy walking distance. there is a small buffet breakfast at the hotel of the typical powered eggs and bacon and muffins and fruit etc. for $--.-- per day. there is also an einstein bagel location just a few blocks away for a lighter breakfast and coffee for just a few dollars there is a $-.-- per day charge for internet access which was my one complaint as many smaller hotels in other cities have done away with these nuisance charges. i would stay again.',happy
id29833,' our -yr b-school reunion was hosted by the sheraton and we thankfully decided to stay at the charlesmark a short walk away in a great central location. the charlesmark has small quiet clean rooms with a london flat type feel. if you dont like feeling like one of the masses you would be well suited at the charlesmark. it comes with complimentary bottles of water! even better than the unique style throughout was the genuine courtesy of the staff. very helpful with transport advice and flagging taxis during a rainy-busy weekend. daniel and lannhi - dallas tx',happy
id29834,' i was very pleased with my stay the staff was very helpfull and the price is perfect clean room great breakfast wifi pool and sauna wow. the manager was on top of everything he even came to our table and offer to clean it and help me with my kids. i will recommand this hotel and thank you for the service.',happy
id29835,' stayed here for four day getaway to dc. the location at thomas circle is great. walking distance to all the cool must see sites in dc and literally - minute walk to tons of great little restaurants. the hotel was clean bed comfortable room cozy and stylish and the view from the -th floor o the entire circle was just topping on the cake. pool was large and clean room service tasted good and arrived timely room was made extremely well when we asked. the beauty of the hotel was that you didnt see the service staff and yet everything was done. how do you know hotel management likes attention to detail? the one time i saw an employee on my floor was when one was using a wood color felt tipped marker to cover a little notch in a picture frame. nice. will definitely be coming back here. heck it was good enough for jfk back in the day :)',happy
id29836,' spent a few nights here with my spouse the week after christmas. things we liked room was very nice and spacious & clean. full breakfast & free happy hour were a terrific value. location was pretty good. things we disliked downstairs atmosphere gone is the open air courtyard in this new embassy suites design. atmosphere in the attatched restaurant for breakfast was hectic-overcrowded dodging kids to get back to your table to eat. atmosphere in happy hour area was bordering on tacky overlit basement kind of feel crowded and noisy. our bottom line. would highly recommend this hotel for families with kids as this seems to be their clientele. for couples & singles or business travelers there are better places to stay. we much preferred the grand hyatt across the way.',happy
id29837,' i stayed at the prescott for two nights at the end of august. it is located just off union square making it a great location for business and leisure travellers. i was stopping over on the way to australia from toronto and found the hotel a cozy place for a layover. while some guests have had issues with room service there is a great selection of restaurants of all classes nearby and the concierge is more than helpful with dining sightseeing and shopping suggestions. be prepared to be persistent with any special requests (it was a bit difficult to get non-feather bedding due to allergies) and also note that the kimpton chain routinely charges your card for your entire stay plus $--- a night when checking in. coming from canada i found the service at times from staff (other than the concierge who was just great) a bit brisk and lacking warmth but overall enjoyed my stay.',happy
id29838,' visited this hotel in october for - nights and had a great stay. we had a loft suite which was nice and comfortable. the bathroom was amazing with a large circular bath dual shower and a high end hairdryer (not something you usually get) instead of a hotel directory you are supplied with an ipad to order room service wake up calls etc...very cool though it may panic anyone over the age of --!! the room had an open fire which would be amazing in winter. the breakfasts were really good all served a la carte. the location was perfect halfway between fifth avenue shops and broadway. the bar at night was the busiest there was a real hip atmosphere everytime we returned to the hotel',happy
id29839,' my husband and i stayed here for an evening in the middle of the week. the reception people were friendly and helpful as well as the valet staff and restaurant waiters. my biggest let down was the condition of the room. dont get me wrong it was clean but in dire need of updating. the bathtub and vanity looked like it was straight out of the early --s mainly in a gold-green looking color and the faucets were equally as old. the bedding is definitely not - or - star as it was rough to the feel thin blanket and the mattress was okay but firm. we also had problems with the heating it was either cold or roasting us in the room. other reviews said it was going to be updated but we did not see any work being done albeit we did not visit every floor. the ambiance is very nice old world feel beautiful lobby etc.. it just wasnt at all what i expected from a hotel i have heard so much about over the years (we live near indy). all in all i wouldnt likely stay here again and im so glad we didnt pay the $---.--+ a night price but it is clean and has a great location. eat at st. elmo is for a spectacular dinner and also -- west is wonderful as well. if you are looking for a gorgeous hotel around the same price range i would suggest the conrad which is stunning.',not_happy
id29840,' be carful people from diferents countrys the breakfast is only couple piece of bad breed and te that its i am from spain let me tell you something i never get my money back the hotel givme a recive for one night but on my card balance showme - night so lose my money im call to many time from my country and no body helph so becarful is better if you find another hotel.',not_happy
id29841,' great hotel staff is wonderful. i had to spend two days in hospital while my wife stayed at hotel and was treated very nice by staff. only down side is that airconditioning is a little loud other than that great stay. hotel is close to alot of sightseeing locations.',happy
id29842,' tv was broken ice machine only in first floor no a-c.',not_happy
id29843,' the junior suite was roomy and nicely decorated. everyone from the front desk to the restaurant to the bellhops was gracious helpful and downright friendly. the buffet breakfast was outrageous! all you can eat and omelets too! i have stayed there several times when im in philadelphia and it is like a home away from home.',happy
id29844,' the best of this hotel is just the location if you want to go to universal studios otherwise... nothing. this was a disappointing hilton rude not good service and definitively not service and solutions oriented. for this price better other hotels in la. in my case i would even better consider the sheraton just beside. this is not good for families nor for business. wants to be good for all and is for nothing. i rate two stars due to the location for universal studios otherwise would give just one. internet: not free breakfast: very expensive fridge in room very noisy',not_happy
id29845,' while just a bit on the pricey side the phillips club has become one of our new favorite hotels in new york. nothing beats it if attending anything at the lincoln center which is just a short walk. the rooms are spacious very clean extremely comfortable and quiet providing for an outstanding rest. the staff is attentive and helpful.',happy
id29846,' we spent a werk in nyc and stayed at the mansfield hotel. overall we are very happy with the hotel. the room was a junior suite with a front room and a seperated bedroom. both rooms had a-c and tv. there is also free wifi available. a little disappointing was that the basin in the bathroom was very small. the location of the hotel was great. it is in the --th street next to -th ave. also the timesquare is only a - mi walk away. there are many bars restaurants and breakfast bistros around the hotel.',happy
id29847,' i recently returned from my holiday at the colonnade hotel the staff were friendly and very helpful. the location is great for getting around boston the t station was right outside the main doors the prudential shopping center was directly over the other side of the street and if you want to ride the ducks the pick up is outside the prudential center and shaws a grocery store was about a - minute walk away. one tip ask for the mini bar to be emptied when you arrive so you can fill it up with what you fancy. one minus point check the invoice when you receive it has i was charged with using the mini bar even thou i had it emptied on my arrival i question it and they changed it right away. i also used thronton is cafe a few times for breakfast which is about a minutes walk from the hotel and a lot cheaper than the hotel.',happy
id29848,' it takes a lot to wow a -- year marriott veteran and professor of hospitality management such as myself however it has finally happend . ink-- is service was far beyond extraordinary! the extremely professional front office staff under the leadership of victor m. is a true example of the ritz carlton is credo- we are ladies & gentleman serving ladies & gentleman . a must visit hotel property! ~professor t.w. mckiem.schecwp hospitality managementhudson county college',happy
id29849,' stay there for four nights. their staff especiall tom hilton is very helpful. my jacket needs special care and i handed it to tom although he worked for a night shift he called in in the morning to communicate with his colleague to make sure they understand my request. and it is done beautifully.',happy
id29850,' i was travelling thru jax with my - y-o grand daughter and decided to stay the night since i have relatives there. my sister suggested this hotel because she had stayed there in the past.she went on line & booked me a room for the night and since she was a vip at this hoel chain she was able to secure me an excellent rate($--.-- with discount) and a late -pm check-out for no addional charge.i arrived about -pm in a pouring rain with a sleeping child.the clerk on duty was very accommadatingeven though he was the only one on dutyhe offered to carry all my luggage up to the room for me.the room was very clean and quiet.everything we needed was thereie fridgemicroiron ironing boardhair dryercoffee pot toiletries free wi-fi and lots and lots of towels.as a frequent traveller i can tell you that not many hotels in this price range offer these amenities anymore.the free breakfast went a step beyond the usual continential fare offered elsewhere.there was waffles pancakes biscuits saugagesfresh fruitjuicecerealsyougurt danish and piping hot coffee.i will definitely stay here again',happy
id29851,' for - nights and loved every minute of the stay there. all the staff were extremely helpful and you could not ask for better the reception staff were great and the conciege were so helpful and a wealth of knowledge and tips. we used room-service every morning and it was prompt and reasonable priced. had drinks in the bar one evening and it was a really pleasant experience. so close to all the sights..you would struggle to find a better location than this -times square was a - minute stroll and the diner next door just perfect for that full load breakfast before a hard day is sightseeing. rooms comfortable and clean good space and quiet too. i marked down the hotel on value purely because i think £--- a night is too much to pay anywhere...but the good ones all cost the same!',happy
id29852,' the mosser hotel offers clean but small rooms in a location that makes renting a car totally unnecessary unless of course you want to go on day trips out of the city. if you need to rent a car there is a car rental place closeby on folsom street as well as a municipal parking lot around the corner. it is very convieniently located to the bart (which brings you into sf from both airports) the muni light rail the f market street cars (brings you from the castro district all the way to fisherman is wharf) buses and of course the famous cable cars that the city is known for. the hotel staff were extremely helpful and offered helpful hints along with maps and directions. they ll even valet your rental car!!! love shopping?!?! search no more! walk across market street and youre in union square where there is lots boutique shops as well as the well known stores like macys (please note that macys has a separate mens store nearby) sephora and dsw shoes. walk a little north and get some cheap eats in chinatown. you cant go wrong at the mosser. i also want to add that there was not a closet in my room and i do not know if that is true of the other rooms. since i was alone that was not a problem but if two of you are going take space limitations vs big suitcases into consideration. there are drawers under the platform beds and a short rack to hang your clothes from. do bring earplugs though if you are a light sleeper; the guests that have the hallway bathrooms can wake you up when the door slams behind them. ask about weekly rates and you can get a deluxe room that includes private bath! if you want a clean reasonably priced hotel in an unbeatable location along with easy access to public transportation then look no further! the mosser is an answer to your prayers.',happy
id29853,' pool is indoor and no activities for kids adults can enjoy the golf spa nice rooms (not great) and the endless lap pools and exercise room for a workout.',not_happy
id29854,' this hotel is fun its kitschy and cute and silly but it is also a double tree which means it is clean the bed is comfortable and you get a cookie.the room i had was very small but ok for one person at a conference. the soaps are very nice. the restaurant in the hotel is trying s little to hard but quite good the bar has a nice selection of local liquors which is neat. the location is great and the conference area was very nice.',happy
id29855,' my wife and i stayed here on our way to honeymoon. we arrived at -- pm and had a couple of drunks staring us down. i asked where the bell boy was and the response was he would be out in ten minutes. feeling unsafe already we picked up our lugggage and went inside. the person at the front desk did very little to help when i asked her for help moving our luggage up to the room. overall this was a very unpleasant experience.',not_happy
id29856,' i expect a hotel to provide a clean room a comfortable bed and some peace and quiet between --pm and -am. you have to be able to breathe in the room because it is essentially a place you retreat to after a busy day whether travelling on business or for pleasure. i also expect a hotel to deliver what it advertises staff has to be friendly professional and helpfull. pros: cleanliness style cons: noisy tiny room elevator we stayed about - nights in this hotel in may ---- over a period of two weeks. reservations were made through a travel agent and you can choose between rooms with a private or shared shower-toilet. a double is basically a bunk bed and a queen size bed is smaller than a normal queen size bed. im not really sure if the hotel offers singles. reception is to the point but not friendly. we choose to have a queen bed with private shower and toilet. the room was extremely tiny and they did everything to create as much rooms as possible with the capacity that they have. there is no place to store your luggage without tripping over it unless you place your luggage under or on the very tiny desk that you have. this tiny desk is in fact a larger bed side table. if you stay with - persons you cannot get around each other. you do have a small safe. the bed is too small for - people and oriented the wrong way. you have a headboard and two bed side table but you are sleeping alongside the headboard your head against one bed side table your feet against the other one. this is a problem if you your body height is on the large size. the hotel is extremely noisy. sound isolation was not a priority. doors and walls are paper thin and the crack between the door and the floor is about half an inch. the best thing that you can do is put your luggage on the floor in front of the door to block of the crack and the noise. but even then bring earplugs because you are going to need them. during the first half of our stay our room was located on the backside the second half of our stay our room was located on the front side. backside is worse but still better then the front side. you basically hear the people next door. you have a small flat screen located on a wall but positioned completely the wrong way and we were unable to turn or tilt it. best way to watch tv is to simply stand in the pathway that goes from the door to the toilet-shower or bend your neck in a very uncomfortable way. there was a problem with the wireles internet but they posted a notice that they were working on it. the pod hotel does not have a restaurant but does offer breakfast in the morning. this is on the expensive side and the bagels croissants etc. are not very fresh. there is a terrace and you are free to buy your breakfast-lunch-dinner somewhere else and bring it to the hotel. best thing to do is walk - minutes to a store called azure. the pod hotel works with a restaurant located next door that offers french cuisine. the food is good but expensive. the wine list is huge. people that dont drink alcohol have one option: water. i would advise you to visit the other french restaurant (the one on your right side when you are standing in front of the entrance) and go for the broadway show menu (served at specific hours). it was excellent and good value for money. checkout in the hotel was not a problem but i expect hotel staff to always inquire if there were any problems. they didnt. i did not fill out a feedback card because there was none my guess is that this is intentionally. location: ---- staff helpfulness: ---- cleanliness of the room: ---- room size and decoration: ---- good night of sleep: ---- price was around $--- per night. you can get a room with a bunk bed shared shower-toilet as low as ---$. i did in fact got a glimpse of a room like that and i would suggest to go for this room. there is more space in the room (because there is no toilet and shower and the beds are much larger and comfortable + you each get your own little flat tv screen. the room that i saw also had a small hand washer. i also took a look at the shared shower-toilets and they looked pretty descent and clean. the hotel has only - elevators to cover -- floors and they are slow. on average we had to wait about - to - minutes before we were able to get into one. if you were lucky it did not stop on all the other floors. i would not stay in this hotel again unless i have no other choice if so i would go for the room with a bunk bed with a shared shower-toilet.',not_happy
id29857,' was in baltimore on business. accidently left the inside light on in my car and of course it drained the battery dry!! although i have aaa; the hotel staff the garage staff and even the sales staff went above and beyond! deborah and eric at the front desk assisted me in finding jumper cables from mike in the sales office and bill and gunner (the guys in the garage) jumped my car for me. i cant thank them enough for going out of their way to help me in a frantic situation. there is nothing worse than being out of town and have issues with your car!! also wanted to thank shannon in the hotel dining room. she assisted me in getting an itemized statement of my meals so i could get reimbursed. the best hotel staff i have ever had the pleasure of meeting. thank you all again for your kindness. i highly recommend the days inn inner harbor to anyone visiting the baltimore area!',happy
id29858,' this is a brilliant motel it has everything that you would need a comfy bed a fridge and microwave an iron and safe. the owners are really friendly and have lots of good tips for a great stay in la. the location is great for downtown which despite our previous worries was brilliant and safe to walk around. we would have no hesitation in recommending this motel to our friends and family (and already have!)',happy
id29859,' usd---.-- per night for this? the photos ive posted speak for themselves. this was my room #---. if that is a deluxe king then id be truly terrified to spend the night in a standard room. the room was tiny even by nyc standards and decorated in tired generic hotel style. the bathroom as the photos show was absolutely disgusting. ive stayed in some ghastly hotels before but this is the first time ive actually felt compelled to document the squalor. under ordinary circumstances i would have taken one look and just walked out but after a long delayed flight and with the knowledge that i was only there for one night i just didnt have the energy to throw a hissy fit. intercontinental group you should be ashamed.',not_happy
id29860,' i have stayed in quite a few hotels in san diego california but this one was a real disappointment. the aaa price of -- dollars a night was fantastic and the help was very friendly and pleasant but there were some issues i had. first off the water heater is extremely finicky and often spurts out cold water without warning for a minute or two before returning to it is previous state. on top of this the rooms are fairly small and not at all what i expected from viewing their images on this website and others. our room was also extremely noisy as traffic can be heard quite clearly from the room. if i had to describe the level of sound i would say it was almost like the window was open but i have checked and double checked everything only to find that the gaps in the door are to blame (to which we can do nothing about.) it is easily heard over the television. after finding these issues to be too unpleasant for the price and the vacation i had in mind i asked if i could either upgrade or cancel my second nights stay and they informed me that they had no better rooms available and then denied me the chance to cancel the next day due to their -- hour cancellation policy. this gesture should speak for the hotel more than i can - they denied me sleep and hot water but they still expect to be paid for the next nights stay. so if you merely need a place to stay the night (not a vacation) and you have no trouble falling asleep then look no further - the staff is quite friendly and there is a refrigerator and microwave in the room... but if you are looking for a vacation or are a light sleeper i advise you stay away. it is just not worth it. this was all very disappointing.',not_happy
id29861,' lovely entrance - fun bar to socialize - bedding is wonderful - nice addition of the coffee makers in room - cool showers',happy
id29862,' great location clean rooms friendly staff. if youre just playing tourist and the point is to be in new york not sitting around the room it is got everything you really need at very decent price. not for everyone but we were all quite . being on the same block as two good restaurants and an inexpensive belgian cafe was a plus too.',happy
id29863,' good location. room was big and clean but had a horrible repair to carpet in a handicapped room which caused me to trip. breakfast was good and fresh totally restocked often.staff was fantastic and very helpful. dont like the huge price increase after day one and the --$ a day to park. pizza place across strret had good food and delivers but took - hr but was worth it',happy
id29864,' above average hotel for business and conferences friendly good service. only down point is being charged $-- a day per device for wifi and internet.',happy
id29865,' the hotel was incredible as are all w experiences. we went to our room the first night and while things were great we did notice a shower leak on the next morning. millie was the associate that responded to our call and when she observed the leak not only did she tell us it would be fixed but she also arranged for us to have an entirely different room so we would not have to wait for the repair. this was above what we were expecting and we were very pleased to get a slightly larger room. we enjoyed our stay and are grateful to millie for taking a small problem and making a big recovery.',happy
id29866,' i stayed at the airport marriott for three days while attending a conference at the hotel. i arrived at the airport about - pm very tired after a - hour trip from l. a. signs to walk to the hotel from the airport were clearly marked. it took about ---- minutes from terminal e to terminal b where the hotel is located. check in was a breeze--very courteous. i asked for a quiet room on a high floor and was very pleased with my king room on the --th floor. i ordered room service for dinner which was amazingly quick and delicious. the bed was comfortable and the linens were lustrous and soft. very comfy sleep. spacious and very clean bathroom. i heard no noise from the airport or from adjacent rooms. the hotel catered a good continental breakfast for the conference and a delicious lunch with many vegetarian entrees. dinner at the hotel restaurant was fine. not gourmet or fancy but fine. i had the tomato soup and the quinua dish with a glass of white wine. service was friendly and fast. only a couple of quibbles: the pool was too cold. perhaps the heater wasnt working while i was there. the pool and jacuzzi area were very pleasant and i swam in spite of the chilly water. the jacuzzi was quite hot. the only other issue i had was that on the last morning housekeeping had forgotten to leave paper cups for in-room coffee. i used a glass instead. the absence of wifi in my room was not inconvenient for me as i could check my email and internet via my phone service on iphone and ipad. i booked with the hotel directly and got a aaa rate of $--- per night which i thought was a good deal for the amenities convenience and friendly staff. usually i book on price line but i wanted to stay at this hotel specifically because of the conference. i would stay here again if i needed to be near the airport.',happy
id29867,' great location spacious comfortable. ticks most boxes. street noise can be intrusive. not sure why us hotels dont double glaze.',happy
id29868,' “if you like bad service this is the place to stay” my -:--am check-in went well and i was directed to a refurbished room on the -th floor (with a cheery don´t forget your luggage sir - i.e. we are not going to take it to your room for you. breakfast: only tried the breakfast buffet one of four mornings during my stay. cold food and pretty average service. minibar: what minibar! laundry: sorry - you need to have it in by -:--am to get it back the same day oh i am not sure why we haven´t returned it ... i eventually got my laundry back on the day i left. newspaper: only delievered two out of the four mornings i stayed here. noise: lots of people running up and down the corridor making a lot of noise until -:--am on saturday morning. maid service: came in to the room three times on saturday morning (the first at -am) despite a do not disturb sign on the door. on the third occassion when i compained and told the maid that it was totally unreasonable someone should knock or come in to the room three times despite the sign she left and started grumbling very loudly to her colleague in the corridor that it want her fault and that i ought to have checked out -- minutes ago (in fact i had arranged a late check-out). late check-out: i had arranged a -pm check-out but my key card would not let me back in to the room at -:--pm. the security guard who happened to pass by was very helpful and let me in. if you can stay somewhere else - do!',not_happy
id29869,' my wife and i stay here quite regularly when we visit seattle to see a football game. the shuttle from the airport is always on time and operates almost -- hours a day. the rooms are typical marriott and always clean and functional. the restaurant is good with some very good items and others quite normal. if there is a large convention in the hotel (which occurs quite regularly on weekends) be careful where your room is(stay away from pool side). the hotel is old but has been remodeled very recently but the noise in the hallways and especially around the pool can be very annoying. standard complaint is the charge for internet usage.',not_happy
id29870,' i was reluctant to stay here because i assumed the hotel would be overrun by noisy tour groups. but we had no problems at this hotel. our room was very quiet. comfortable bed very clean large bathroom. great location if you want to be near times square. even though the hotel was fully booked (according to the man at the check-in desk) there was never a long wait for the elevator and we never had any problems with noise from other guests. i would definitely stay here again.',happy
id29871,' i stayed here when i came to jax to compete in a world poker tour event. i loved the free laundry and the -- hour snack shop (you sign a receipt) that even had things like frozen dinners. my room was spacious and clean and had a great little kitchen area with an apartment-sized fridge a stove top a microwave coffeemaker dishes pots silverware and glasses. there was also a flat screen tv and a recliner. the bed was comfy and there were plenty of power outlets for my electronics. the staff was friendly and attentive and the neighborhood was quiet. there was a publix supermarket and a golden corral restaurant at the end of the street. best of all it was a - minute drive to the best bet cardroom where the poker tournament was being held. i will definitely stay here again in the future.',happy
id29872,' i have stayed here a number of times nad it doesnt get any better than this. i am partial to the upper east side anyway. close to everything a great place. clean nice rooms and a heavenly bed. this is truly a gem in nyc the prices could be a little lower for all the competion in the area although it really is nice.',happy
id29873,' booked through priceline (love priceline!). were supposed to have a queen sized bed. when we checked in and saw the room it was obviously a double bed. went back down to see about getting the right sized bed. after standing in a very slow line of people checking in i was told that there were no other rooms available that night. apparently their inventory was inaccurate having our room listed as a queen. not exactly sure why they couldnt have given me a different room (as i checked in early). i was told they would comp my $-- parking charge for the evening (which they failed to do). the room was nothing special. attention priceline: this is not a three star hotel. we got one of the rooms that hadnt been refurbished...nothing wrong with it but it could have been a super - or motel -. another person in our group had reserved a king but got a queen so these people need to get their acts together!',not_happy
id29874,' this was our -rd stay in this hotel and we now think of it as our place to stay in seattle. we are from seattle and now live in portland. we love to wake up looking out over elliot bay with the pike place market right outside of the lobby. for convenience it cant be better with downtown seattle shopping just two to three blocks away buses and light rail the symphony hall art museum and lots of food and drink literally right outside your door. there is also a hotel towncar available at certain times or cabs right in front of the hotel so we take the train to seattle and leave the car at home. the staff is really friendly and professional. the smaller size of the hotel makes our stay much more personal and calm than the feel of one of the larger hotels. staying at inn at the market just makes relaxing much easier when were vacationing in seattle. we highly recommend it to get a good feel for the real seattle .',happy
id29875,' we were in town for the palmetto volleyball state championships held at the convention center. we found the location to be very convenient for walking to and from the convention center several times a day. there are many places to eat close by. the hotel is very modern and clean. front desk staff very helpful. we asked for a building not facing the street so it would be quieter and we didnt hear a peep at night. free wifi was too slow to use. there isnt a complimentary breakfast and the restaurant is expensive. parking was $-- a night or $-- a night for valet. i wasnt too excited about that...',happy
id29876,' my hubby and i thoroughly enjoyed our stay at the donatello. this was my first time visiting san francisco and thanks to the donatello it was great! from the moment we checked in the staff was very friendly and welcoming. shortly after we arrived we received complementary champaigne with chocolate covered strawberries just to welcome us and say thanks. it was a very sweet and unexpected gesture! the room was awesome. we had plenty of room for our toddler to run around and play. it was nice and clean and had all the little extras one could need (microwave frig sink cups plates silverware etc) the bed was extremely comfortable! i had the best nights sleep during my stay. the bathroom was also nice and roomy. i was suprised at how great the water pressure was in the shower. i have stayed at so many other hotels where the water pressure sucked so this was a pleasant surprise. i would have to say the only thing that i found to me missing from the room (which is something so small) is a coat rack. it would have been nice to hang up our coats on when we came in from the rain. :) also i really liked how close the donatello was to everything we needed such as shopping food drugstore starbucks. the concierge which was also very helpful gave us maps and suggestions for activities and nearby restaurants. we ate at a couple of those restaurants and the food was wonderful. although we didnt pay for parking with the hotel there was another parking structure right next door that was a little cheaper ($-- including tax) for -- hr parking with in-out priveledges. lastly the price that i paid for our room made this a steal of a deal. i booked-paid in advance at the non-refundable rate of $--- a night! what more can you ask for? i cant wait to visit sf again and when my i do im definitely staying at the donatello hotel! ...and i will be recommending this to my family and friends.',happy
id29877,' i love room mate hotels! they are modern with young spirit and with great breakfast! room was a bit small but i guess it is normal in a big city as ny. i stayed only one night so didnt had the chance to use the swimming pool. it is located near times square so great location!',happy
id29878,' close to great dowtown attractions and nightlife. very peaceful place to stay. make sure you call ahead and ask about all the additional fees and taxes. there is plenty to do for all ages at this hotel.',happy
id29879,' i stayed in this hotel for one night in may ----. it was good value for money in a good location close to w. -th street and downtown. staff were helpful. the room was basic but clean. slightly noisy but that was more due to other guests being drunk and loud than traffic or anything else the hotel could fix.',not_happy
id29880,' this hotel has a excellent location on michigan ave. however it is very noisy. we were on the --th floor and it was still enough to wake you at night. to make things worse our room was very stuffy and we had to sleep with the window open and have a fan brought up. the ac did not work well and the heat seemed to be on all the time. on the plus side the staff was great. always acknowledged you and were very accommodating. i do wish the entire fitness center would open earlier for those of us that always have early days.',not_happy
id29881,' we stayed here for - nights last weekend while in nyc to celebrate my wife is --th birthday. from the moment we arrived we experienced top notch service. the check-in was hassle-free in the modern reception area and as we entered our suite my wife was delighted to find a platter of chocolate dipped strawberries with a note from the manager to enjoy her birthday! we stayed on the --st floor and were able to enjoy the -- hour lounge with tv-internet-breakfast-fruit etc and also enjoy the spectacular view from the outdoor patio! the room was a very nice size for manhattan with contemporary but comfortable furniture and fixtures. the bathroom was large as was the glassed doored shower. ideal location for - days of being out and about close to subways shopping and restaurants. this is our new go-to hotel when we come to nyc. highly recommended!',happy
id29882,' definitely get a bay view room with a balcony -- it is soooo worth it! the rooms are large with a great layout and that magnificient bed although the decor is a tad dated and could use a facelift. this facility has an amazing pool area with waterfalls that can be heard from the bayview rooms outdoor firepits with conversation seating and a fantastic tiki bar. staff is incredibly friendly very knowlegeable and consistently went above and beyond. we honestly did not remove our car from the parking lot the entire time we were there. we were able to walk to the midway seaport village and the gaslamp district (all were less than - mile away) and coronado was a fun water taxi ride away. we love san diego and plan on returing and wont even think about staying anywhere else but the marriott marina.',happy
id29883,' as everybody else mentioned as well below: this hotel is h u g e !! pro is: clean big room is lot is of bars for both food and drinks. very helpfull and friendly staff all over the hotel: we needed a taxi several times during our stay and staff at the door was alert and friendly: very good service! nice suggestions where and what to visit in downtown dallas! con is: wifi was way to expensive and usually only available in my room: that sucks since i like to sit at a bar with my netbook! room for improvement there! overall: fantastic clean conference hotel!!',happy
id29884,' thanks to reviews on tripadvisor we booked this hotel for one night prior to our cruise to alaska and it did not disappoint! we stayed june - ----. the hotel grounds and our room were amazing. we booked in advance and got a great rate. we had two adults an -- year old and a - year old. our room was beautiful had a great soaking tub (perfect after a long day of travel) the robes so comfy. i particularly enjoyed relaxing in our room is big comfy chair with ottoman with a super soft throw blanket with our transom window open breathing in the fresh cool air. shuttle from the airport was super fast and efficient. the free snacks in each living area were amazing (haagan daaz ice cream mint chocolate malt balls yogurt string cheese..also perfect for little ones). even the fitness room was perfect. cont breakfast was a delight as well. this will be our seattle choice hands down when we return.',happy
id29885,' an in town hotel within walking distance of seattle center.......rates are less than other downtown hotels. roomy when compared to other midprice hotels..... there is a kitchenette full size refrigerator cofee maker microwave and sink......also a table with benches....kind of a booth . limited dishes and silverware they dont want you washing the dishes so bring paper plates etc. if you need more than the number in your reservation. grocery store just around the corner..... a nice sitting room next to the bedroom. funky restaurants all around. queen anne neighborhood. light continental breakfast: yogurt coffee bagels hot chocolate tea fruit. the bathroom was lovely but the tub a little sketchy for a bath...an old clawfoot...i just used the shower. they were doing some remodeling i think to add a restaurant-bar. if you are expecting new and modern this isnt it. the furnishings are nice qeen anne true to the period. the building is historic used to be a mechanics school. the light fixture in the lobby is to die for if you are in to that sort of thing. if you want to stay downtown without smashing your budget it is a great buy and an interesting place. no elevator.',happy
id29886,' we were very pleased with our stay at the wall st. inn. the rooms were clean bathrooms nicely updated with marble etc. although the bathrooms lacked counter space and as a girl traveling with make-up bags etc. it was a little tough to find places for everything. the room itself could definitely use a face lift but then again the hotel is old and that is part of its charm. it is also located on a cute cobblestone street. but the beds were comfy and everything was clean so cant complain! continental breakfast was included and that was a nice touch who doesnt appreciate complimentary coffee (very tasty coffee too) and bagels? if you plan to do sightseeing in lower manhattan the location is perfect literally a - minute walk to the statue of liberty-ellis island boat; a quicker walk to wall st-nyse; and less than -- minutes from the ---- memorial. great restaurants and bars nearby too and theyre very lively (filled with wall st. types) at hour. staff was extremely courteious and helpful. would definitely recommend this hotel and will likely stay here again.',happy
id29887,' i stayed at this location while going to a class for my work. i was greeted by the courtious staff and made to feel welcome. the rooms were clean and had been recently updated. i got there late and left early but it was a restfull stay. except for the time i spent studying.',happy
id29888,' this is not our first stay at this hotel and we see an improvement with every stay. there appears to be some positive tweaking going on. if there is a stand-out feature at this property it is the very pleasant and helpful staff.',not_happy
id29889,' we decided to go with the fitzpatrick hotel after hearing good things from my cousin who stayed there last summer. i brought my family for the first time to nyc and the service was top notch ( especially with the euro!) we checked in for - nights from monday and checked out on friday. we cehcked in at about -- noon and the room was not ready so we stored our bags with the bellman mike who was always there to help us throughout our stay and was great in giving us directions especially with the underground. the location is great! so many stores near the hotel like bloomingdales. next to two underground lines which take you anywhere you need to go. i recommend learning to use the subway its much quicker to get around when there is traffic. if you want some good food you can go to smith and wollensky for steaks and bice for italian even though it is quite expensive but food was top notch. the room was big and was very confortable. at night i went to the bar and carol at the bar was great. only snag i would say was when we called down to the front desk to get help with the safe. we called down once and they said they would send someone up and nobody came so we called down again and the lady at the front desk seemed to get annoyed by us calling again ( we had some important documents that needed to be locked) but that was over and done with. once again it was a great hotel to stay in and everyone is friendly and always willing to help.',happy
id29890,' location unbelivable the action was around you the minute you stepped out the door yet once inside your room the whole world disappears to a comfortable room with fluffy beds and pillows. the rooms were basic but have everything you need very clean and well maintained. there is also an indoor pool that was very nice and a good refresh after a long day of walking. on arrival you will see a very high society looking motel when you approach the desk you will be greeted by professional and very friendly staff. be aware though you are in times square so dont expect to not have a few noisy late night returning neighbors - we did but none that ever lasted more than a few minutes.',happy
id29891,' if you are choosing this hotel because of its amenities please be aware that its shuttle does not run -- hours per day. it begins at -am and runs every -- minutes thereafter. also its restaurant is only open on weekdays. i chose this hotel via the internet for these - amenities and was sorely disappointed. i arrived on a saturday night. all i wanted was to grab something to eat soak in the hottub get a good nights rest then make it back to the airport for my early morning flight. upon arrival i learned the restaurant was closed on weekends and the shuttle began at -am. i specifically asked how often it ran and was told all day . i walked to a restaurant for dinner then changed for a soak in the hottub...it was broken. now if the broken hottub was the only thing that was wrong with this hotel it would have been fine but with everything else it just added to my disappointment. the next morning i arrived in the lobby at -:--am and was told the shuttle had just left. no problem i thought ill just catch it when it gets back right? ...wrong! i was then informed that it ran every -- minutes. why the staff didnt tell me that when i asked the night before ill never know. so overall the hotel was average. the room was ok and if their website and staff would have been more forthcoming with shuttle times and restaurant hours i would have given them a better rating.',not_happy
id29892,' we stayed here the night before our flight to key west for our wedding. had - rooms for us and our kids. i was assured that i would be able to get a shuttle ride back to hotel upon our late arrival back from key west for all - of us and our luggage. called to verify this on our last layover about - hours before our arrival in indy. i was told no problem and just to call when we got there. upon arrival at baggage claim i called hotel to get shuttle and was told that they had no one available so i was to take a taxi and they would pay for this. i did this. cost me $-- with tip for the - of us. when i arrived back at the hotel went in to try to get reimbursed and was met with a line of about - people checking in and one clerk. after -- hours of travel and still a - hour drive home at - in morning i just left and figured i could call them and get it taken care of. just called and was put on hold by operator with no voicemail or way to get off hold. i held for about -- minutes to speak to manager with no luck. i probably will never see this money again. hotel is decent and convenient to airport but shuttle was certainly not as advertised.',not_happy
id29893,' excelent service front desk staff very kind and willing to help. the hotel room (deluxe - king beds) was clean and everything was in order. bathroom was clean allso. hot water in the shower was dificult to regulate but nothing terrible. would come back to this hotel again. parking was included in the rate. the parking lot is a bit small but if you cant park there they refund the parking fee from a near parking lot at the mall.',happy
id29894,' it is located on highland avenue about a five minute walk to hollywood blvd and all the sites. the hotel offers free breakfast and its a decent breakfast with coffee juice and most items you would need for a day of sightseeing. the staff were always very friendly and helpful. the rooms themselves were comfortable with great beds and pillows and a fantastic shower. would definately recommend this hotel for anyone who wants to spend most of their time in hollywood.',happy
id29895,' this hotel in downtown chicago one block from michigan ave was perfect for our - night stay (king bed suite). the location was excellent for navy pier and surrounding attractions. we managed to get a --% discount when booking so that helped with the $---day charge for parking. the staff were all friendly. the complimentary breakfast (continental & hot) was great and we really appreciated the to go boxes to take food back to the room instead of waiting for tables in the dining area. the k bed was comfortable in the main bedroom and our children slept well on the sofa in the lounge area (both with tvs). also had a full kitchen nice to have if you want to cook (incl. full fridge microwave dishwasher cutlery and crockery). the bathroom was basic but clean. would definitely recommend for families or anyone wanting a great location clean rooms and services.',happy
id29896,' very conveniently placed for exploring the city of boston - within walking distance of boston park and close to plenty of good restaurants. we met up for a family reunion and the staff were fantastic in accommodating our requests and making bookings on our behalf. the rooms were very comfortable and clean - beds great! we were able to explore both mit and harvard campuses with ease - train close by and mit fine to walk to! in hotel restaurant was fine although a little formal for small kids. waiter did adapt the menu to meet the small children is needs which was helpful. would definitely stay there again if we return to boston.',happy
id29897,' ive been staying at sun suites of charlotte for over a year. tj and the entire staff is always friendly helpful and attentive. the rooms are clean decently furnished and well lit. the kitchenette has a full size fridge stovetop and microwave. another thing i really like is that when i take a shower it doesnt go cold on me. the ac is warm in the winter and cool in the summer. the beds are very comfortable and the chairs are relaxing. the free highspeed internet long distance service and tv with cable all adds up to feeling at home. once in awhile when there is a full house for sporting events it can be a little noisy. overall i would highly recommend sun suites of charlotte as a good place to stay on an extended basis.',happy
id29898,' i just spent the night at the ny palace while in manhattan on business. no doubt the lobby of this hotel is beautiful. i found the room itself though to be nothing more than a dressed up sheraton or marriott hotel room. nothing special about it at all. the bathroom in particular was as average as they come.....location is good but for the money there are better rooms to be had in manhattan.....',not_happy
id29899,' we were quite impressed with the service we received as well as the room we were given. the hotel is conveniently located near -th ave and --nd st. in manhattan. we were only able to stay one day at the hotel but look forward to stayig there again the next time we go to nyc.',happy
id29900,' we had an issue during our stay at this great hotel which was not of their making. we were woken at -am by a construction team apparently repairing undergound pipework in the street opposite the crew consisted of about -- with a mechanical digger and heavy drill equipemt. in the early hours it sounded like down town baghdad and it is amazing that bostonians are prepared to put up with this sort of thing in the uk we have laws against noise pollution after --pm. we called reception and asked to be moved but they were full that evening ( v popular hotel) but promised a change of room the for the following night. they were polite even apologetic even though the issue was not their fault. they moved us to a bigger room facing the back of the hotel the following evening and charged us the same price as a standard which imo is great customer service. all the reviews on here are correct it is a pristine hotel with wonderful staff in a brilliant location. the bar is also worth a visit although there are so many great bars and restaurants in walking distance do take the time to explore. in particular a restaurant just a couple of blocks away called the mistral has fantastic food and service highly recommended.',happy
id29901,' stayed for - days - had a king room - room was comfortable but a bit on the used side: knicks scratches and dents in the walls and bathroom. free wireless internet access was good. breakfast was ok good selection of healthy alternatives including oatmeal and fruit. close to the galleria shopping mall but didnt get much of a chance to get out there.',not_happy
id29902,' although the hotel itself appears a little worn outside-lifts-in the corridors the rooms have been nicely renovated and the beds are very comfortable. view from window of another building wall was disappointing but room still had enough natural light. large flatscreen tv in room is nice not that we had time to watch. didnt use hotel bar or restaurant - lots of excellent restaurants etc nearby to be experienced!! good location being near john hancock building - used this as our landmark to find our way on maps and when out and about. also great to be near the mag mile shops!',happy
id29903,' this hotel is a great place very upbeat modern and sophisticated chic atmosphere. i stayed in the king gold with pool access such a conversation piece.. although we did not take a dip since its october but we did veg out on the chairs and enjoyed cocktails... the guy (i wish i got his name) asked my friend and i what the occasion for our stay and it was our b-day. upon arrival of our return from walking around the concrete jungle he sent up a complimentary bottle of champagne so sweet. the technology in our room was so fetch ùber cool.. cant really explain it just have to experience it! but those snots who operate the rooftop events after hours needs a swift kick to the head! so lucky im a license health professional! but ultimately i loved this hotel and my experience.',happy
id29904,' we went back to penn for a --th team anniversary and we all stayed at the inn at penn - four rooms two to three girls in each. everyone had a great time - we arrived on friday and met up in their living room (i think it is called that) where we sat on couches and oversized chairs near a fire while being served drinks. the rooms were good sized the beds were comfortable the staff was extremely helpful the fitness room looked good - not that we worked out... and it wasnt huge but the equipment looked newer and they provided towels etc. so there is another option on campus aside from the sheraton!',happy
id29905,' we booked the orchid suites based on the reviews that we read on trip advisor which were quite accurate. great location near hollywood blvd kodak theater and shopping center with lots of restaurants to choose from. the free parking nice breakfast and computer with printer were great. the staff were very friendly accomodating and helpful in particular when we asked to change rooms since we were initally given a suite on the ground floor facing the pool which was very noisy. however the rooms are a bit shabby and run down with a smell and sliding doors that do not work and is definitely do for a renovation. do nto expect a - star hotel. also the older man on duty in the evenings was extremely rude and basically ignored us. we decided to wait until the morning when the nicer staff were on duty.',not_happy
id29906,' i have been staying here during the week for several months now on business. very clean rooms and the staff is nice and helpful. i recommend this hotel to business and family travelers alike. close proximity to all the riverwalk has to offer.',happy
id29907,' a very trendy hotel just a stones throw from times square first impressions are quite intimidating with loud music in the lobby and very low lighting mixed with the black decoration. however the staff are very friendly and made us feel very welcome. the rooms are tiny (i think its expected in new york) and anyone above -- is going to struggle in the bed which was shorter than usual to fit the room (--). again the rooms are stylish and spotlessly clean. this hotel is definitely one for the trendy young traveller. i had a great stay at night you will too!',happy
id29908,' i had to be in boston for business and chose the inn at longwood based on location. i was very with my experience there. the staff was friendly and helpful. the food court and longwood grille attached to the hotel made my meals inexpensive and easy to get to. local transportation was very convenient. i would absolutely stay here again. i plan to visit in the spring for a red sox game and with this hotel is close proximity to fenway park....i know where ill be staying!',happy
id29909,' we spent three nights at the hotel and found it to be up to the usual kimpton standards for service and comfort. as noted the location is good however it is sort of neither here nor there (ie not really where you want to be in midtown but not really in the villages either). very convenient for penn station (- minute walk with bags) and any subway line to get anywhere else in the city. not much choice of restaurants nearby but within - miles there are ---- restos so you should be fine. and after a big meal with some wine a -- minute walk back is good. the service and welcome were great. we had a problem with a knocking in the pipes in the wall of our room so they shifted us around to a new one that was a little larger. the room had a comfortable bed gorgeous shower and nice bathroom - all you need really. join intouch to get free internet. the wine hour got a little repetitive especially after staying at the vintage park in seattle last year where every night it was a different wine. that being said free wine before heading out on the town is always nice. there is no coffee maker-kettle in the room but free coffee and tea in the mornings downstairs - coffee is quite good however i wish they would give you ceramic mugs rather than just paper cups. seems an odd place to skimp on a pretty luxe hotel. final note - it was too cold for us but make sure you check out the veranda on the -th floor - beautiful looking spot to sit and relax in the sun for a few minutes.',happy
id29910,' we liked our stay very much. rooms are great styled welcome was warm and friendly. location is absolutely great! we´ll be back some day!',happy
id29911,' i dont recommend ! my luggage disappeared from inside the room when i and my family was out for dinner. the hotel management did nothing about it.',not_happy
id29912,' the location isnt bad...about ten minutes driving from south street. free parking and wifi. the rooms are very clean. we paid about $--- a night for a king sized bed and fold out couch although the standard king room is just as much money. there isnt a microwave or fridge but there is a vanity flat screen tv and hair dryer. pretty standard. we called and asked for toothpaste and about twenty minutes later we got a knock on the door. there was a very large man with a leather jacket on standing at my door and it wasnt until i opened it that the little room service guy appeared with my toothpaste. it seemed a bit excessive to need a security guard but i guess it is better to be careful. we got a late check out of two pm which wasnt a problem and no extra cost. breakfast buffet and room service although we cant comment on either since we didnt do either. comfy bed and nice little bathroom. it had a fan which is nice but the lock didnt work. no big. anyway it was overall a very good experience. i wish it were a bit cheaper but other than that i would absolutely stay again.',happy
id29913,' this hotel is an excellent value well worth the money. the front desk staff was very friendly efficient fast and knowledgeable. they suggested an upgrade without being asked!! the hotel lobby is very nice. the rooms are spacious clean and well maintained. the beds were heaven and even the towels were exceptional. even though the hotel is located near the interstate there was no outside noise and we were not disturbed. my only complaint was that the bathtub drained a little too slowly and we had to go outside through a courtyard to get to the elevator. other than that our stay was perfect.',happy
id29914,' lobby (if thats what you wanna call it) smells halls smell rooms smell. definately not worth the money. stay at hotel qt if you wanna go cheap.',not_happy
id29915,' my first stay was in feb -- and i again stayed here in apr --. i love this hotel. it does not look worthy of five stars on the outside but the rooms staff and restaurant are top notch. atmosphere: adult and kid friendly. love the hotel lobby areas and the tiki bar outside next to the outdoor pool creates a nice place for parents or adults to hang out while the kids are enjoying the pool. wireless internet: works great and you can even set up your personal computer to print to the printer in the business center. cilantro restaurant: the food is really good and the portions are huge. follow the advice of aimee (the bartender) or reagan and you wont be disappointed. during my april stay an elderly couple wanted something light for dinner--the chef salad. since they prefer different items on their salad they were planning to order two separate salads. aimee recommened ordering one salad (since it was huge) and she put all of the toppings on a separate plate. with today is economy it is nice that the staff is so caring. laundry: very affordable in comparison to other san antonio hotels. location: five stars if you want a place near the airport two stars if you want a place near the riverwalk. the mall is nearby as well as several restaurants so it is really convenient. the only problem that i have ever encountered while staying here was the airport shuttle. it was unreliable and when i reported it the hotel chain sent me $-- in coupons to use at any priority club hotel.',happy
id29916,' i love this hotel!! service- excellent room- phenominal! resteraunt- perfecto! everything else- wonderful when i woke up i pressed a button on this remote and the curtains opened to a wonderful view of nyc! i would recomend this hotel to anyone!! chrissy taylor',happy
id29917,' we recently booked - nights at the pearl in san diego. the price was very reasonable but we were a little unsure if we would still get to see san diego even though we werent staying in the gaslamp district the location is a little way away from all the activity of the gaslamp but it was a really nice calm part of town we got around by catching buses and as there was a bus stop right outside the hotel it made getting around sd so easy! the staff were all friendly and were always around to help the restaurant-bar downstairs was like being transported back in time to vintage palm springs. one night we ate dinner and sat outside by the pool - even though it was freezing they had heating - and watched a crazy kitsch film by the pool (hang on where are we??) it was so much fun the rooms were clean simple design and yet modern. we absolutely loved the goldfish touch in the room; his name was gilligan (hi gilligan!!!) and he was great company. there is also lots of parking if you have a car.',happy
id29918,' i was sitting in my room in the omni working on a presentation when i realized i could hear a voice. it was a person in the room next to me having a phone conversation. she was speaking in a normal voice but i could hear her conversation clearly. the management was able to move me to a room that had empty rooms on either side but that isnt something you should have to rely on. otherwise this is a perfctly nice hotel but the walls are far too thin for a --star hotel.',not_happy
id29919,' we have stayed here few years ago and on this trip with two other couples we again found this a great location rooms had been up graded and staff again friendly and helpful breakfast more than adequate and there are many good inexpensive deli is and pubs close and of course times sq is always jumping',happy
id29920,' i stayed at the hotel george for three day in july ----. i was there for a conference and could have stayed at the conference hotel but the reviews on tripadvisor convinced me that it would be a worthy effort to stay at the hotel and walk the block or two to the conference. first the positives: the hotel is located only a (weird dc) block from the union station so it is well located to get to via public transportation. the staff at the front desk were professional and courteous. the downstairs gym was adequate. unfortunately here are the (longer list) of negatives: the cleanliness of the hallways and the room were definitely lacking. it looked as if they didnt have a vacuum that could reach the edges of the carpet so the hallways looked old and tired. my room was facing an inner courtyard facing an office building which was fine - i had hoped that if i was in the interior the room would be quieter. however there was construction next door that went on late into the evening and started early in the morning. even with earplugs (which i never travel without) it was annoying and stressful. the television in the room turned on by itself at -:-- each morning (no idea why) housekeeping left dirty cups and didnt leave fresh service items (coffee) one day and the cracked bottom of the door threshold was a bit disconcerting. i was disappointed in my stay - this was not service or quality i have seen at other kimpton hotels. hopefully my experience was a freak exception. i would recommend thinking twice about staying here while they are doing the construction next door as everything else in my review could have been fixed except that.',not_happy
id29921,' we have stayed here several times over many years - each has been very good. keep in mind there are many levels of rooms - we usually try to stay in the jr. suites but have stayed in the smaller regular rooms also as well as in one of the huge multi-room ones on the marina (one time the travel agent had mis-booked us humphreys saw that we were frequent guests and immediately put us in a huge suite for our troubles - am sure that was unusual event). you may want to call first to see which area your room is in - near the concert hall or with limited view (there are some). only issue is when they have concerts in another part of the facility which can get a bit loud. the restaurant is fine. we often use the concierge service which has been very good at getting us into restaurants at the last minute. it is within walking distance of shops and a good number of restaurants amidst the boat harbor and yacht businesses.',happy
id29922,' as a seasoned traveler i have to say that this is one of the best basic hotels ive visited in the new york city area. the rooms are small but clean and comfortable and have all the basic amenities. every member of the staff i met - from the front desk to housekeeping - was friendly helpful and exceptionally professional. a problem with the lamps in my room was promptly addressed and my bill adjusted in my favor for the inconvenience. the breakfast bar deserves a review of its own. full of fresh hot and cold items (including eggs bacon sausage bagels muffins yogurt cereal coffee orange juice apple juice and much more) makes this one of the best offerings ive seen in a complimentary breakfast. the bar and the dining area were spotless and inviting and the attendant was friendly and always available to help the guests. as with most hotels prices vary depending on when one books a room. i happened to require a room when the rates were a little higher than usual but i still felt i received a good deal for my money. i enjoyed my stay at this centrally-located hotel and would gladly visit again. i highly recommend it.',happy
id29923,' booked this hotel after reading other reviews on trip advisor and was not disappointed. the hotel is small but very reasonably priced for the area. the rooms are very comfortable and we had great nights sleep didnt eat in hotel as was abit pricey for our liking they did recommend very good eating places nearby that suited our requirements perfectly. overall we were very pleased with this accommodation and would choose to stay here again. the cable car is very handy but quite expensive to travel on single trips so get a long term or multi trip ticket from the start.',happy
id29924,' i planned a romantic weekend getaway for my boyfriend & myself and another couple. looking forward to splurging i knew that the w hotels had a reputation for being top-notch even tough a little pricey. unfortunately this romantic getway was not all we expected. bad: service overall was terrible. starting at the front desk they were all too cool to be speaking to mere mortals such as myself. i had booked - king bed non-smoking rooms with a view of bridge. when i checked in none of these options were available. after some debate they were able to find me non-smoking rooms with a shabby view each with - double beds. so much for romance. parking was soooooo expensive! we decided to park ourselves around the corner in a public garage and later saw the w staff parking their valeted cars there as well for double the cost. rooms were small for the price and anything you touched cost an ungodly amount of money. consierge supposedly booked reservations which were not ready at the correct time. doorman service for taxis was useless! easier to fetch your own cab. good: i loved the aveda bathroom amenities. the beds were great! overall: try the adagio. we loved that place!',not_happy
id29925,' the only good things about this hotel are the location and the lobby. it is entrance is beautiful and the garden room is gorgeous but unless you want to pay for a $-- per person brunch or spend $-- per person for an average breakfast please find one of the ----- cafes san fran has to offer instead. to be honest the stay would have been decent enough to where i wouldnt have even felt the need to write a review until it came to checkout; my experience with ruben was beyond uncomfortable. i did not enjoy his attitude nor his presence and unfortunately sometimes that is all it takes to ruin a hotel for you.',not_happy
id29926,' having just arrived home from a tour of the west coast of america this hotel was a disappointment. the main disappointment was that wi-fi was $-- a day the food in the hotel was very expensive and the pool area was small and often crowded. having said this the hotel is clean comfortable and close to metro and bus routes making it easy to get around la without a car. this hotel could be so much more than it actually is. we booked this hotel thinking we would get a great view of the hollywood sign (which costs $-- a night) and we would be getting something extra special. turns out this hotel is just very average.',not_happy
id29927,' this small but very authentic hotel is located just a - minute walk away from moscone center. next to the shopping streets of san francisco and a - minute walk from the cable car starting point. very helpfull staff. small rooms but clean and comfortable.',not_happy
id29928,' the lobby of the palmer house is truly amazing but if you want to sit at the bar and take it in be prepared to pay out the nose for your drinks. the bartender was very alouf and acted as if we really bothering him. a glass of wine is $--.--...really??? the rooms are ok..on par with most others of this caliber but we were offered no assistance with our bags. on the plus side the hotel is close to many attractions which luckily we already knew about since the concierge was too busy to assist us. there are many nice hotels in chicago to pick from and next time i believe i will pick a different one.',happy
id29929,' great location nice rooms excellent bathrooms. no hassle at all - would have scored - until final breakfast where appalling staff spoiled the experience. only myself and one other person but the staff is loud personal conversation was more interesting than ensuring i had coffee or juice or my needs were satisfied. food was also poor.',not_happy
id29930,' overall im happy once again with the hotel although this time i noticed that the bathroom was dirty with a noticable amount of dirt debris and hair on the floor from the previous guest. also sounds travels i guess too easy through the structure. we could hear very clearly the conversations noise and comotion going on in the halway or rooms above.',not_happy
id29931,' decided to stay here based on tripadvisor reviews and was very with the design daniel boulud restaurant and room service. staff were uniformly warm and friendly. one of the best city hotels ive stayed in! restaurant is excellent and down to earth and doesnt seem to be very touristy.',happy
id29932,' the inn is definitely old but not dirty. they have designated pet rooms but the wifi doesnt reach those areas which was inconvenient. the room smelled dingy and damp. the wallpaper was peeling. the furniture was stained and scuffed. they had truckers discount but wouldnt give us the weekly rate since we had a pet. for an advertised pet friendly hotel chain we werent treated the same as other customers. no weekly rate no wifi. also there is a bar on property but its a local joint that seems a bit rough. we discovered the studio - was nearby for just as cheap but nicer and moved there.',not_happy
id29933,' we enjoyed our stay here they have a very nice pool area good serviceclean rooms. we had no real complaints my only qualm is the --$-day self parking which seems excessive.',happy
id29934,' just returned from a - night trip to nyc. we stayed at the peninsula nyc for the first time already knowing the chains hotels in bkk and hkg. our stay was perfect right from the start. we were upgraded to a grand luxe room overlooking -th avenue. we were escorted to our room within - minutes after arrival and check-in. the room on the -th floor looked and smelled like we were the first guests in it. absolute clean no spots everything as accurate as you would expect it from one of the worlds-best hotel-chains. despite the -th avenue loverlook i slept like a baby (and i am very prone to noise. absolute no sound from outside or the other few rooms on your flor and the most comfortable bed i have ever slept in at a hotel. no comparison to the either stone-hard or soft-as-a-feather beds in the different mandarin oriental hotels. room was huge even compared to asian standards (and enormous for nyc). plenty of storage room and closet space. marble bathroom absolute perfect and clean. robes slippers and the really wonderful davia bath-products added up to the experience. also wonderful was the spa and pool on the --st floor. we really enjoyed our stay and wished we could have stayed forever. it does not come cheap but compared to the value it is ok. absoulute plus was the location! we could walk almost to every tourist spot in tow. we only used the subway once and on - occasions a taxi. rollaway for master was provided free of charge (mandarin wanted to charge -- us$). wifi was also free! i would highly recommend the peninsula for your nyc visit.',happy
id29935,' this hotel is in a lovely residential-like setting. it is craftsman style and very warm. it is near sotheby is and close to the magnificent mile. there are two bedrooms available as well as one. it is comfortable reasonable and you may get breakfast included if you have the right deal! i would return to this hotel when going back to chicago!',happy
id29936,' we had a corner suite which was spacious very well appointed and comfortable. the staff was gracious from check in- to check out at the front desk hotel bar doormen etc. i would not change a thing!',happy
id29937,' located on the side of a freeway this hotel features beds as hard as rocks non-smoking rooms that reek of smoke and no maid service. that is right -- theyll clean the rooms after you leave but until then youre on your own. hard to believe la quinta would put its brand on this place.',not_happy
id29938,' we spent - nights in the hotel last week (feb ----) and really enjoyed it. our travel company suggested it and we saw no reason to doubt their choice when we checked the reviews. there are some dodgy reviews but i loved the responses from the general manager! our experience was entirely positive. we arrived at the hotel more than hours before check in after a -- hour journey with little sleep. the receptionist was brilliant and found us a quiet room which we could access immediately! all the staff were super friendly and helpful especially mao and colleagues in the breakfast room. the hotel has character and the room we occupied wasnt huge but it was really clean and comfortable. the bath was in need of replacement but we only showered anyway. cities are always noisy but the location on powell street was great and our room was quiet. i wonder if the construction noise someone mentioned was actually the cable system for the street cars which run right past. we loved it the free coffee the comfortable bed all the original features in the hotel and the sears restaurant next door. excellent value for money.',happy
id29939,' i stayed three nights at the embassy suites. i was traveling alone and i felt safe at the hotel and the surrounding neighborhood. the employees at the front desk were courteous and very helpful. i had a great view of the bay from my room. i enjoyed the nightly manager is reception and i met some nice people there. breakfast included made-to-order omelettes with a large selection of ingredients. the hotel is a little on the pricey side but pretty average for what i found in that part of san diego. it is located across from seaport village and the bay and a short walk from the gaslamp district. it was an easy bus ride to the san diego zoo.',happy
id29940,' although the hotel is a little far out the centre of washington is easily accessible using the metro (nearest station is a couple of minutes walk from the hotel). the hotel is quite spread out our walk from reception to our room was longer than the walk to the metro(!) but it is very well appointed and the staff were very friendly. the suitcase of games advertised for child guests is perhaps slightly overstating the actual product but the complementary milk and cookies were very well received by both my ---year-old and my ---year-old.',happy
id29941,' romantic comfortable quiet and our room with a view of the chicago river was in a great location. check in was very cordial and the afternoon wine tastings were a bonus. since chicago is one of the best walking towns in the world the location was fantstic- within walking distance of the jazz clubs on hubbard st. the sjhops on the magnificent mile and the parks off michigan avenue.',happy
id29942,' my wife & i stayed at the salisbury from -------- thru -------. we would stay there again. we were on the --th floor in the nwc of the building so we were not affected by --th street noise. our room was approximately --- sf in size. while this is an older hotel we found our room to be clean and spacious. the bed mattresses are hard as indicated in other reviews but they were not a problem for us. also as indicated in other reviews the - elevators with capacities of -- persons-elevator are probably inadequate for the number of hotel guests. however we usually had the continental breakfast at the hotel before - a.m. so we had no problems as indicated in other reviews with the elevator service. breakfast at the hotel is reasonably priced and allows you to maximize sight seeing time. the angelo is restaurant serves good pizza and is in close proximity to the salisbury. close proximity to subway stops central park and the theater district are assets of the salisbury. we also recommend the red eye grill on -th near --th. we look forward to staying at the salisbury whenever we travel to ny again. norman a.-texas',happy
id29943,' because of the car trouble i had to stay at this hotel. i admit not all la quintas are same. this is first one where i would not stay even for free again. semi trucks parked all around the property blocking --- spaces at the time when the dog show is in town and management couldnt tell drivers to park at much bigger parking lot near by? bad management. dirty rooms? bad management. i was checking out when guest was complaining about the same things. no blankets? the old paper thin throw was a bit thicker than bed sheets. bathroom was looking just as rundown with patched up holes scratched bathtub... place is not getting any handyman is attention. bad management sucking all the money out without doing any upkeep. go and stay for few bucks more and get a good night sleep and enjoy the stay.',not_happy
id29944,' for the past two weekends we have stayed at on the ave w.--th st. near broadway in manhattan is upper west side. the upper west side is a lively part of manhattan replete with shops and people of every kind two major parks (central and riverside) and for us a son daugher-in-law and two wonderful grandsons one of whom is only two and a half weeks old. we make trips to nyc more than several times per year and want to stay near our upper west side family (we also have a son in brooklyn but he is not married and brooklyn is a bit of a hike). there are several decent hotels a short walk from their home. on the ave. is one of them. besides being close to them it is also close to restaurants delis clothing and other stores and is a short subway ride to the theatre district of midtown. its accomodations are clean and modern and its staff is very courteous and helpful. fees are reasonable if booked via any of a number of web sites namely expedia or booking.com. i have only one minor problem with on the ave--its tv channel lineup does not include hbo which crimps our sunday evening style a little bit. so--we watch boardwalk empire at home on demand a day or so later.',happy
id29945,' i opted not to go for a times square location and im glad picked this hotel. pros: - good price - good clean room - great location; walk across the street to rockefeller center. better location than a times square hotel (not as crazy busy!) - close to major attractions like times square broadway theatre etc - great deli next door (omelette toast + hashbrowns for $-.--!) cons (very few) - breakfast not included - no bathtub',happy
id29946,' we stayed here recently and have nothing but good things to say about it. saleem was at the front desk when we checked in early and gave us a great room and was very curtious. the room was standard but we only needed it to sleep. for the price and the free parking which we were able to leave our car there after checkout it was great. the hotel is a very close to the lincoln tunnel times square msg restaurant row etc. there is a market deli wine-beer store within a - minute walk. we will definitely stay here again.',happy
id29947,' we stayed at the villa florence over thanksgiving weekend and the lighting of the christmas tree on union square. we booked two rooms. tony at the front desk was very accomodating making sure our request for king sized beds and quiet rooms towards the back of the hotel were fulfilled. the location of the hotel was perfect for shopping and grabbing a cable car to fisherman is wharf. yes the rooms are smaller but we did not spend much time there with so much to see and do. they were offering a $---.-- online special which we booked several months ago. we would definitely stay here again. the location is perfect for resturants and the service we encountered was very good. the only bad thing was that they wanted to charge extra in valet for an suv insted of the posted charge. thankfully the hotel manager took off the additional charge. i have never heard of being charged extra because your vehicle is bigger than a toyota.',happy
id29948,' modern and clean interior spaces although the lobby was a little cozy. the room was very spacious almost suite-like. there was a large sofa with ottoman and two full-sized beds. crisp sheets & bedding and a comfy mattress made for an excellent night is sleep. if you like watching tv the room has a -- inch screen; perfect for watching a presidential debate. the best thing about this hotel was the excellent free breakfast. there were breakfast sandwiches french toast yogurt parfait oatmeal granola fresh fruit pastries and strong starbucks coffee. all well-presented with generous offerings. there is also a sports bar next door if you like to have a beer. i also like the hotel is close proximity to the airport and they have a free shuttle too! only negative: no free internet in my room.',happy
id29949,' this is just not a very nice hotel and it is not particularly convenient to anything. it is right on a highway that you would need to cross if you were going to walk downtown. it is a short cab ride but a pretty long walk. our room looked out onto a roof and another building and got no sun at all. the rooms were clean enough but looked old and run down. we would not stay here again.',not_happy
id29950,' on arriving at the waldorf we were amazed at the floral display leading to the lobby it was huge and of course we had to touch it just to make sure it was real!! it mustve been atleast ---ft wide. we had a twin room which consisted of - king size beds with bolster cushions and decorative pillows which matched the bedcover. we didnt make use of the pillow porter who wouldve supplied us with any particular pillow we required. there was a turn-down service and all the decorative cushions and pillows were removed for us and the bed has to be one of the most comfortable i have ever slept in. the bathroom was full of original features from when it was first built which was great to see. there is an elevator which can take you to the penthouses and private suites. the lift itself is silver and ornately etched you cant help but admire it is opulence. we attended the bar quite a few times and maybe it was a little expensive but nice for a nightcap. the in-room guides are very helpful and no matter what you want to do in new york whether it is shopping sightseeing or clubbing the guides tell you where it is all at. it is quite expensive to stay here but if you want to treat yourself and see and experience a wonderful hotel (not to mention the bed!) then dont hesitate.',happy
id29951,' nice hotel spacious room a some noise and not-so-bad location. i want to extend my special thanks to elif akinci who has been beyond helpful to us. the staff is really friendly and that made the whole difference for us.',happy
id29952,' very disappointed in this hotel. it appeared to be updated but was not very clean at all. the mattress on the sleeper sofa was so old and nasty i would not touch it. i had to bring in an air mattress for my son to sleep on. there was no top sheet on either bed just a fitted sheet and duvet cover so needless to say the duvet cover had not been changed for a while and others had slept on it previously. i had to strip the beds and use my own beach towels for covers. the only reason we didnt leave is because we were with a group and no one wanted to pack their things back up. when we asked for clean bath towels we received the very small towels that are used at the pool. they were full the weekend we stayed (july) but should be able to keep up with a full house. also the old howard johnson is next store looks like a crack house.',not_happy
id29953,' my boyfriend and ive just returned from a week long stay at this hotel. we were slightly apprehensive about staying here having read some of the recent reviews however our fears were unfounded! we throughyly enjoyed outrwhole stay. the room was clean spacious quiet and well air conditioned. the staff were friendly and helpful whenever we had an enquiry - they were particularly helpful assisting us when our luggage was lost at the airport. overall i would recommend this hotel to my friends - especially if booking through expedia. ps i would say if you are planning on going to see a show dont buy tickets at the desk in the hotel as they dont offer reduced tickets and add on a substantial booking fee - there are great deals to be had at the tkts desk off time square or the tourist information centre in time square.',happy
id29954,' very clean comfortable and close. we loved our - day theatre and french resturant getaway. great staff!!',happy
id29955,' we recently returned from a seven night stay at this property. check-in was a breeze. we had four standard suites and one executive suite. all of our rooms were in the main building. the rooms appeared to be recently rennovated. the beds were comfortable. good quality linens along with a nice coffee-tea maker. the concierge was very helpful in making dinner reservations. we only ate one breakfast at the hole in the wall. nothing special. im not a huge fan of hotel dining. all of our other meals were outside of the property. there are plenty of nearby dining options. the pools looked inviting. however with the unseasonable cold weather swimming wasnt an option. we played tennis and basketball on well maintained courts. a great hiking area is about - --- miles from the property. the hotel provided a map. check-out was painless. i located one minor mistake on the bill which was promptly corrected. overall a nice stay.',happy
id29956,' stayed at grant park best western hotel for - nights. absolutely fantastic location so extremely close to everything and all within walking distance. felt so completely safe. could not get over the cleanliness of the area. hotel was old but clean a bit noisy at night (trains) good value for the price. beds were very comfy....they need to buy new pillows very thin and lumpy......but would definitely stay here again...',not_happy
id29957,' i have a family of - and we took an overnight trip for the kids to see all the sights in dc (we brought an air mattress to accommodate our little guy). we called the property directly and they dropped $-- off the rate for a thursday night stay ($---). also inquire about kids under -- eating for free for me this savings more than made up for the menu prices (normal for a city hotel but high if you are used to under $-- dinner entrees). the hotel was clean and all of the staff was friendly and helpful and quick (ie. we called for extra towels & the bellman at checkoutboth were at our door in less than - minutes.) the hotel had all of the amenities you would expect and in contrast to comparable hotels the rate was excellent. we ate at the restaurant for dinner and breakfastthe food was great and excellent service. no complaints. good hotel for all ie. families business etc. we would definitely stay at the hamilton crowne plaza again. also notei paid to stay here instead of using my hotel points at a rival chain due to the other dc hotels getting bad reviews. no regrets we had an awesome time at the hamilton crowne plaza.',happy
id29958,' great stay in nyc wonderful hotel location and staff! loved everything! the hotel staff went above and beyond our expectations to make sure our stay in nyc was the best! walking distance to broadway central park times square great restaurants. dont miss the stardust diner! well be back....thank you hilton garden inn times square!',happy
id29959,' my sister-in-law wanted to go to ny i had been a few times before and i thought it was perfect! i planned the trip first by going to tripadvisor as i had enjoyed hearing what others thought about a hotel an exhibit or a show in a specific city. we searched hotels knowing roughly what we were willing to spend without having to share a bathroom or go to a full hostel. we were not adverse to sharing a bathroom as along as we knew our belongings were safe. pretty much we did not want to spend too much on a hotel which we would not spend that much time in for our trip - imagine that. we weighed the options on cost for at least --- weeks then finally (due to availability) decided on the chelsea savoy. in all fairness we would have spent more if we waited longer to weigh the options. from the other hotels we looked at both from tripadvisor and via their own website (and calling) we got our hotel. when i booked the hotel i said to my sister in law it might just be it is what it is since there were some not so great reviews via tripadvisor but my thought was not everyone is the same and their plans might have wanted more from the beginning. she was fine with that. we landed at lga and proceeded to super shuttle as that was (what we thought) cheaper than getting a cab (we learned going back to lga). the super shuttle driver was super quite until we (being the last drop off) were the last fare in the shuttle. he was awesome! totally took us through time square (during a very busy time) prefect to see everything at a late night - super shuttle=set fare so we were ok with the sight seeing. it was perfect for our evening coming to the hotel. we got to our hotel (which our ss driver brought our bags to the front desk! not the door.) and checked in with two very polite gentlemen. i stated that our return flight was leaving later in the day of our check out which they said we can check your bag for free until you come back if you would like . very nice to know without having to ask. they gave us our keys and we were on our way. over our stay i asked for - things; -. more towels (as i used my sister-in-law is set because i have a lot of hair - the extra towels came in about -- minutes after asking and -. i ran out of shampoo (omg!) the front desk was awesome we were coming back from a night out on the town and once we got back to our room it was about -- or so minutes and they sent up about --- shampoos & conditioners for me. i was . the day of our departure we had wanted to do last minutes which we did and ended up rushing to lga. we found a cab driver (central park about -:--pm) who made a point of reminding us of the shift change around -pm so we kept the same cab from central park to our hotel to lga. bit of a rush checkout. cab outside on the meter i run inside to get our luggage. when we checked out (morning of that day) we gave chelsea savoy hotel our luggage to keep for about - hours at no charge i just tipped the guy as he was super fast - less that - minutes. that made me as we were on the meter and people were waiting. we got to lga and back home and i made a point of making my story know as chelsea savoy hotel was just fine. the price was perfect we had our own room and bath and the staff was the staff. if you want someone to cater to your every need - dont bother - but if you want to conserve you money and have a great stay with a hotel that gives you what a hotel is to do - a room - then stay here. oh and the chelsea papaya is less than --- feet away!!!',happy
id29960,' it is a great hotel; great rooms great service great location.',happy
id29961,' the belleclaire is well located in the upper west side close to the natural history museum central park and several subway stations. the service is pleasant and the hotel offers good value in a city where accommodation can be very expensive. rooms are smallish but well equipped clean and quite stylish. we liked the fact that it was in a quiet residential area with plenty of delis and restaurants.',happy
id29962,' what a lovely hotel ideally placed for all of the ny sights and sounds etc. fantastic views of the empire state building. breakfast was plentiful tea and coffee on tap throughout the day and night. some of the fixtures and fittings need updating in the en-suites. bed was very comfy !!! staff were very helpful.',happy
id29963,' okay so i know im picky and have really high standards. but this hotel really seemed to underwhelm me. the lobby is pretty nice but those deceiving looks vanish once you get up to the actual rooms. the rooms need a complete makeover. i felt like i stepped into a commercial for the ---- is. everything was dated- the curtains (which reminded me of those curtains from the sound of music that maria makes clothing for the kids from) the furniture the wallpaper (which was starting to peel from the walls). the air-conditioner was old and even when i had it set to --* the coldest the room ever got according to the thermostat was around --*. the bathroom was worn too. the shower curtain liner needs to be changed (moldy spots were present on it) the shower-head didnt function properly and the tub drain needed a good snake or drain-o poured down a few times. oh and cardio room (which was nice) was like -- degrees with a locked cover around the temperature controls so you could not adjust it. so you are already sweating before you start working out. i guess the location is good and there is a tgi-fridays and starbucks inside (if you have no imagination on food choices) but i think if youre going to spend close to $----night there are better options in the area to chose from.',not_happy
id29964,' i have an annual trip to nyc with girlfriends and weve stayed at this hotel for - years. even sammy remembers us when we get out of our car! we just happened upon it when making travel arrangements for our -nd trip and we will never stay anywhere else! the dble jr. suite is perfect for us -- plenty of room to spread out our luggage and purchases and - women have elbow room to get ready for the day all at the same time! the front desk staff has changed over the years and yet they have always remained very friendly and helpful. the last - years ive added a -nd trip to nyc later in the year with different friends and i insist that we stay here. but once there they love it too. perfect location safe neighborhood great restaurants nearby but easy access to get to rest of the city comfortable beds ... ive never heard of any place else like it in the city. we look forward to going back each year.',happy
id29965,' we stayed here last weekend for one night. we had stayed at this hotel one other time last year & the property has gone downhill since then. we booked the texas resident rate of $--.-- plus tax. the gal at the front desk was nice. i asked for a high floor not facing the freeway (as this type room can be noisy). she said she could put us on the -nd floor. i told her again id like a high floor. she said there was a room on the -th floor but it would be hot up on that floor. i asked her to check again to see if there wasnt something else.... she found a room on the -th floor but it was facing the freeway. so i took the -nd floor room. room ---. we arrived at the very end of the hall (which was fine - more quiet there). the door handle was loose & we had to mess with it to get it to open. once inside the room looked fine. there was an odor. not a terrible odor but a not so clean odor. the bed was made as usual however there were several marks of things having been placed on the comforter. i had a feeling as if someone else had been in there & decided not to stay in that room. ??? so... i immediately pulled back the covers all the way to the foot of the bed & searched for bed bugs or anything else. everything was clean. so i was ok with the room. the a-c temp was set at -- degrees so i turned it down to --...(we like our room cold) and checked out the rest of the room.... the bathroom was spacious & clean...no mold. towels were in short supply but we made it without running out. i looked up at the a-c filter & it was filthy. i told the hubs that is probably why the room smelled. we went downstairs to the hotel bar & ordered drinks & light snacks. the french fries were really good but my bloody mary was terrible. i didnt even drink half of it. we stopped by the pool nice & clean but full of people mostly kids. so we passed on swimming. we went back up to our room to wait for our friends to join us for dinner the room was no cooler than when we had arrived an hour or so earlier. our friends came & we left for the evening. when we arrived back at our room around -:-- am... we couldnt find a parking palce so we went around back & had to park far from the door in a space that was not a parking space. there is a fence all around the parking lot & signs everywhere stating the hotel is not responsible for break-ins. also there are two entrances to the lots & the side one was blocked by a van with out of state tags. totally parked sideways in the driveway. ????? we had to turn around & get back on the access road & went in the main driveway.... anyway back to the rear parking lot issue.... we parked got out walked up to the back door (which should have been locked).... it opened right up.... so anyone could have just come in the door without a keycard. not safe folks! we go up to our room expecting it to be nice & cool (it was a typical houston summer night - hot & humid ).... well the room was still the same temp as when we arrived. so we pulled off all the covers except the sheet & crawled into bed. the bed was ok... but the sheets & pillows stank. that same old dirty smell as in the room. but i know they were clean.... at least they looked clean. anyway we had to kick off the sheet to feel comfortable in the room. the fan never turned off (it was on auto) so the a-c was working as hard as it could to cool the room.... which it never did. i hate to sweat when i sleep... dont you? anyway we never complained but vowed we will never stay here again. there are too many other options in the area (which we come to a few times a year). they offered the best rate for sure...but to us it wasnt worth it. well pay more next time & get a clean smelling room with an a-c that works.',not_happy
id29966,' my husband and i stayed here for two nights on a vacation to san diego great location friendly staff nice clean rooms with free wifi. down side-- there is no breakfast included and no pool. also note - parking is $-- a night but that seems average for the area. the complimentary beverage on arrival is a nice touch though. the hotel is located just north and west of the gaslamp quarter and in walking distance of the mall at horton plaza. for the price it is a great place to stay if you want to be in the city and in a relatively safe area with lots of restaurants and clubs nearby.',happy
id29967,' very with the hotel. very nice room nicely furnished clean and guest friendly.',happy
id29968,' first visit to san antonio for my friend and i. the hotel was centrally located and easy walk to the alamo and to river walk. we enjoyed the breakfast and the room was very spacious. a special shout out to eric and patrick pennington who went above and beyond to answer any questions we had and helped us out with some billing problems we encountered. should our travels take us back to san antonio we most definitely will be staying here again.',happy
id29969,' i have always loved this hotel but recently they have renovated some of the bars shops and restaurants. this place is amazing now and surprisingly still a very good bargain. my top hotel when i am in dallas for business.',happy
id29970,' the omni is a good hotel. the rooms tend to be clean and comfortable. staff tends to be responsive to customer issues. the gym is modern. the only real concern was there is a charge to use the computer at the business center. that is a little disappointing considering the high tariff at the hotel. on the whole i would say that this is probably one of your better options in los angeles. hopefully my main concern is resolved in the future so guests can have real business center access.',happy
id29971,' everyting was wonderful. the hotel is fabulous above all the conscierge is a very helpful person.',happy
id29972,' my first trip out to san diego ca and i was lucky to have stayed at the handlery hotel and resort. the friendly staff was excellent in ensuring prompt customer service the check in process lasted -- sec. i highly recommend this hotel and hope your experience in san diego is what you dreamed.',happy
id29973,' outside of being punched in the head this has to be the worst hotel i have ever stayed at. let is start with the fact i drove - hours and encountered heavy traffic in heavy rain starting in orange county then found out where this hotel was really located. from the online description the hotel being near seaworld and the zoo i figured it really might have been but it was not. the hotel is a motel-style high rise hotel with a couple of wings. the front overlooks a parking lot that borders the very busy highway - through mission valley. the back overlooks several light industrial business and a thoroughly polluted small creek. the only good thing is that it is close to the grantville station of the san diego trolley. the rooms were spartan there were cockroaches (that we found on our food) and the night we stayed a fire alarm went off near midnight and wasnt shut off for over -- minutes. we had such a miserable experience in a toxic creek view room that we checked out early even though wed paid and drove speedily to a nice boutique hotel downtown.',not_happy
id29974,' this hotel is very clean very accomodating and in an excellent location. highly recommended! flight car and hotel for - people was under $--- per person.',happy
id29975,' we stayed at this hotel in may ----. it is a beautiful hotel. rooms are nice but very small. this didnt bother us though because we were out all day sightseeing. the hotel is in walking distance to empire state building times square park avenue central park rockefeller centre. great value for money.',happy
id29976,' i booked this hotel via priceline for a four night stay in mid-december. after reading the reviews i was a bit concerned but in the end had no problems and enjoyed my stay. true the hotel is not a luxury hotel (and not a four star although it priceline considers it as such) but i appreciated the amenities (the concierge is on-site from -am to --pm every day!) and the staff was very accommodating when i asked for a non-smoking room above the first floor. my room (a corner room on the third floor) was very clean and quiet (i live in a large city so the street noise was comparatively low for me) the bed was quite comfortable and i did not notice any off smells. overall i was pleased with the location of the hotel. there is a trader joes one block away and a supermarket across the street. i did not have a car and was glad because the fee for on-site parking is outrageous. instead i purchased a three-day muni pass for $-- and used the nearby powell-hyde cable car line and f line to get around town. i did not eat at the hotel restaurant as there are several other options nearby including mama’s a great breakfast and lunch place on washington square (only a few blocks away within walking distance). this also appears to be a hotel that attracts a lot of groups but i was never bothered by noise or crowds above the lobby level. originally i hoped to secure a hotel in the embarcadero area but in the end was glad i ended up in fisherman’s wharf. although the area is a bit touristier there seem to be more services and more activity on the streets later at night there.',happy
id29977,' we stayed in this hotel on the first part of our trip to virginia an from start to finish we found the staff couldnt do enough to help an make your stay a great one. we enjoyed our stay an would use this hotel again no more noise than any other city an we slept well no complaints',happy
id29978,' my stay was beyond anything i have ever encountered!!! first of all when we checked in the guy at the desk was very rude. my husband and i had requested a room on the first floor the guy stated he had no rooms on the first floor. he was clearly lying we noted empty rooms on the first floor even when we checked out the next morning. then we went out to dinner and came back and got ready to go to bed. i was watching tv and out the corner of my eye i got movement it was a cock roach!!!!! oh my god i almost had a heart atrtack. i stayed awake all night for fear i would fall asleep and roaches would be crawling all over me!! matter of fact i watched throughout the night as the roaches came in and out of their hiding spaces especially the refrigerator!! the next morning we told the same guy at the desk and he had the nerve to ask if we had food in the room!!! it was nasty and disgusting and i recommend nobody ever sets foot in that place!!! people work hard for their money and deserve better.',not_happy
id29979,' i spent the weekend in washington and found this hotel nice but pricey. the room was comfortable and decently appointed but parking was very expensive. valet parking was $--.-- a night but if you dont mind walking there was a parking garage just about a block away that was only $--.-- a night. if you are on a budget park yourself and walk. meals in the restaurant were good but expensive. breakfast for two was $--.--! the breakfast buffet was $--.-- a person and the choices were not very diverse. my stay was nice and it was close to almost everything i wanted to see.',happy
id29980,' the hotel and his look is very stylish we liked it! on the night from friday to saturday it was a loud noise from the street and we could not sleep. it was from the bar in the hotel. expect from this the hotel is top and we could go easy to all places we want by foot.',happy
id29981,' stayed here prior to our honeymoon trip to bora bora. the restaurant and pool were still under construction. we got a very good deal at the time due to the construction and we were not disappointed. the room was small but very nice i believe we stayed in an executive room. maybe it depends on the room but we had no problem with noise unless you opened the sliding door.....and our room faced the highway. the staff was excellent making dinner recommendations and reservations for us as well as giving us a bottle of wine when we told them it was our honeymoon. the hotel is also located very close to the getty center which is excellent. you will definitely need a car if you stay here as it is in a residential neighborhood with not a lot to do in the immediate area.',happy
id29982,' we were in grand hyatt san francisco last december for few nights but the hotel is nothing beyond the basics unlike what we expect this type of hotel.',not_happy
id29983,' the hotel looks newly renovated and modern. the room had a high end feel and was spacious. the exterior is unimpressive and does look dated. the check in was easy and the staff were friendly. free coffee in the morning and afternoon is a nice bonus.',happy
id29984,' i have stayed in many hotels in my travels and the james was the best hotel ever. im a picky person and when i travel i want the same luxuries as when im at home. the james chicago has lived up to my expectations. the rooms were very modern clean comfortable beds great eco friendly shower-bath products outstanding duvets and linens. the staff were friendly and always willing to go out of their way to help you. example: our mini bar fridge was not chilling properly. we called front desk and within a few minutes an engineer showed up to fix it. it was unable to be fixed and within one hour a new fridge was purchased and came straight out of the box for our room. if looking for a place to dine the steak house on the first floor has great reviews. i personally was a huge fan of the lobby martini lounge which was a great place for a martini or two before you hit the city for the night. good drinks and great staff. i will continue to recommend this hotel to anyone who will listen.',happy
id29985,' i chose this hotel because of its location and price. i wasnt disappointed. the rooms are a decent size with nice bathrooms comfy beds and all the amenities you would expect. air conditioning was a bit severe at times but we got used to it! only thing i would have liked is access to bottled water that doesnt cost $- per bottle (although there was a water cooler with fruit infused water in reception) and it would have been good if the rooftop bar was open during the day as we never got to see it. breakfast was expensive so i would recommend going to the corner bakery café nearby (go straight out of the hotel and head south for - blocks).',happy
id29986,' great place friendly and clean quick service friendly quiet wonderfuly place',happy
id29987,' i am spg member and absolutely love the westin hotel chain. i actually stayed at this property several years and was very satisfied. therefore we booked this property again for our weekend girls’ getaway. the location of the property is excellent however the rooms and the workout facility were just average. the staff was very courteous and helpful. i would recommend this hotel however i will definitely explore other properties in the same price point on michigan avenue for future visits.',happy
id29988,' spent one great night here on june -- ----. great staffgood location. easy acces to subway and lots of places to eat and easy walking distance to indepenence park and other area attractions. try the city tavern near by. old revolutonary style tavern. good food and atmosphere',happy
id29989,' i lived in this hotel for - months while my husband was in the hospital. most times i was lonely and afraid (sr. citizen). the staff became my second family and i will forever be grateful for all of thier kindness and understanding. they took care of me from check-in to check-out and made me feel safe and protected. the garden and pool area is absolutely beutiful. i have stayed in hotels all over the us and this staff is the best of all. thank you forever p.',happy
id29990,' i was a guest at the clarendon for a wedding and i had an excellent stay. the front desk staff were friendly and helpful; they were able to provide me everything i needed including snacks! the housecleaning staff were efficient and kind; i do not like to have my room cleaned often but the day that i did they were in and out super quickly and did a great job. the room was very comfortable and in particular the bed was lovely. the rooftop patio is amazing and the pool deck-lounge area is gorgeous. i had to do work while i was visiting and the setup at the pool as well as the free wifi made it perfect for relaxing and working in comfort. there are a number of small touches around the hotel like quirky art free water available in the rooms and at the front desk and of course gold fish at the front desk! i loved the ambience and décor of the hotel and somehow it made me feel like the rat pack should be walking around. the quirkiness and uniqueness of the hotel is what really sold it for me. i dont find myself in phoenix often but would definitely stay there again if given the opportunity. the hotel provided a unique experience during my friend is wedding. if you are a first-time guest note that the hotel lobby lounge-restaurant and pool are high traffic. there are a lot of visitors hanging out especially on the weekends and at the pool. they are not hotel guests it just seems like a popular hangout. this was unexpected for me and was rather intense and just a tiny bit stressful.',happy
id29991,' beautiful hotel with exceptional service and good amenities located in downtown la and not much to do in area- great if you have hired a car but as we were only in town for - nights following on from san francisco and las vegas we needed to be nearer the action - if you are doing this kind of trip and wish to see universal studios-hollywood boulevard -stars homes and santa monica or any off the beaches etc i would advise staying at santa monica beach hotels not downtown la. la was a massive disappointment after san fran and vegas but universal studios (is so much fun and we are -- +) and a day at santa monica beach made up for it but by staying in downtown we wasted time travelling to see such attractions. san diego also worth a visit if you have longer visit.',happy
id29992,' this is a great hotel located in already very convienient position. the rooms and and layout of the hotel is swish and stylish. the rooms or cabins are designed to maximise space while at the same time they are compact. the fourth floor hosts resturants and bars along with a veranda. the compilmentary breakfast of muffins was unexpected. also bonus if you like muffins. highly recommend this gem of a hotel.',happy
id29993,' big rooms are hard to find in nyc so i was grateful to come upon this hotel. the kitchenette was super helpful to have...made breakfast easy and affordable. the bathrooms are small and the decor is slightly worn...a little outdated but the place was really clean and well equipped. the location was great...lots of shopping-restaurants on both -nd and -rd avenues easy access to the subway and buses. it felt very safe and the staff was friendly and helpful. great place to stay great value. would be a perfect choice with kids because of all the space and kitchenette.',happy
id29994,' four couples stayed here june -- - july -. rooms were comfortable and spacious - would probably ask for a room not facing street next time (it did get noisy some nights). free parking is a definite plus. we ended up walking to most attractions (coit tower chinatown fisherman is wharf pier -- ghirardelli square). many good restaurants on columbus ave - we ate at the stinking rose (if you like garlic this is the place for you!) oreilly is pub (great shepherd is pie!). breakfast two mornings at pat is which is just around the corner. hotel staff were very accomodating and even called over to see about availability of restaurants since there were - of us. would definitely recommend this location.',happy
id29995,' good: big rooms great views very clean. hotel is one block from bart and market streetcar lines. union square is not the most fun area but you can leave really easily. the staff was very pleasant and professional and you never had to wait in line for the bell hop concierge etc. not so good: wifi is not included which i always find ridiculous. in this case it was also per device so if you have an ipad and a laptop you can only connect one of them for the wifi rate. no fridge-mini bar in the room (which given the size is surprising) and the coffee maker didnt have a place to be plugged in. i had a conference rate which was quite reasonable and i think i got what i paid for. if i had been paying full cost i would have felt like i got poor value.',not_happy
id29996,' loved the hotel the staff and the location. the rooms were excellent and the bed was extremely comfortable. the room amenities were just right. they have all you would need for a few nights. the hotel is located perfectly so you can visit the seattle center and all the activities there plus you can catch the monorail down to pike is mkt. we had a lovely time. my only complaint is that we came early -- am and checked to make sure that our reservation was right before we took off and did our days activities. check in was at -pm. we came back at -pm expecting to be able to go straight to our room. it was not ready yet. i understand that they had a full house but then i think you need to have more people available to make sure the rooms are done in time for the next group coming in. i really wanted to freshen up before dinner and that wasnt possible. i felt bad for the staff on the front desk as you could see they had had a difficult day but they were still nice to us and visa versa.they gave us a good recommendation for dinner petit toulouse (a little pricey for a family but hour worked perfectly). we went to dinner and when we came back our room was ready. i really appreciated their locked private garage and would be willing to try them again. hopefully soon :)',happy
id29997,' i like staying at hamptons andhilton garden inns so i knew what to expect here. i thought the rooms were smaller than the other nyc hilton properties i have stayed at but ive stayed in smaller. great location.',not_happy
id29998,' this is the second hk hotels property we have stayed in in manhattan. the other was hotel elysee in midtown last july. if the others are like these then hk hotels has set a high standard of personal service for hotels in new york city. the hotel is spotlessly clean and well-maintained. the staff is super-friendly and willing to help with anything you may need to make your stay a memorable one whether it is booking tickets for a broadway show recommending good restaurants in the area or simply providing a map to help you navigate your way around the city. highly recommend these boutique hotels over the chain hotels.',happy
id29999,' stayed - nights with - teens & - tween. great location close to dining train stop michigan ave. etc. pool & hot tub were nice. rooms were clean & housekeeping did a great job. rooms with kitchenettes are available and a nice size. beware of side with firestation below. we had to get used to hearing sirens throughout the night. great stay and would stay here again.',happy
id30000,' we got an incredible price for our two night stay at this hotel that it actually cost us more for parking than it did for the room. we were out most of the time and we only came back to the room to sleep. the room is cozy and quiet and very clean. we were a little concerned about bedbugs but none were reported. the hotel is a little far from all the action (ground zero times square etc.) but that could be a good thing. if i had to pay full price for the room i would probably give the value score a - out of -.',happy
id30001,' w stayed here for one night while visiting the san diego area. it is your typical budget motel but i was amazed how clean and big the rooms are. the restaurant on premises has an excellent breakfast and its location close to the zoo and sea world makes it a very good choice for an inexpensive yet good stay',happy
id30002,' i would suggest before making a room available please make sure that everything is working properly. also when a guest calls too report a problem pleae be polite enough too fix the problem as quickly as possible. i checked in today ---------- this afternoon and i am yet too receive a working remote. and i booked a - day stay. it would appear that you guys dont need guest. although i have been billed almost ---.--. your establishment has forgotten that customer service is one of the main ingredient for a successful business. i have only been here for a couple hours and i would not recommend this location too anyone nor will i come back.',not_happy
id30003,' we stayed at the hotel carlton from may -- - -- and loved every minute of it. the positives are so many from the warm personal service to the esthetic of the hotel it was truly a great experience. my so and i decided to come into sf a day early on the --th. we were going to book the earlier day at the carlton but there was no vacancy (i now know why :)). we booked the additional day at the holiday inn - fisherman is wharf (seperate review for that hotel will be done). lets just say that after our first night at the holiday inn arriving at the carlton the next day felt like coming home. my so other and i were so pleased stepping into the bright comfortably stylish lobby. the good feelings continued as we made our way to our room on the -th floor which felt very private (rm. ---) as we didnt have other hotel room doors directly beside us (kind of hard to explain but very nice). the room was a decent size and felt very comfortable. the closet was huge and the view much better than the dumpster view i had at the holiday inn. where this hotel excels is their service!!! within a few minutes of reaching our room we received a courtesy call from the front desk ensuring the room was to our liking. which it was :) shortly after arriving we called down for a wine opener. im pretty sure that it was brought up before i had a chance to hang up the phone. as for the area i loved it. it was close enough to the places i wanted to see but not right in the touristy tornado. believe me after one night staying in the wharf we were to be somewhere that was more sf than disneyland sf. the area has great restaurants the rex tajine (bring your own wine and-or beer) the holy grail not to mention the on-site restaurant saha. as well sf has a great transit system. we bought - day muni passes which are good for all muni and cable cars. i could go on and on about our stay here but ill end it with the fact that if youre going to san francisco and you dont stay at the hotel carlton im sure youll still enjoy your trip...but not as much as we did :)',happy
id30004,' i stayed here alone for a night to jumpstart a vacation before meeting with friends. i read in previous reviews about the slow elevators and that was definitely true. there were no less than --- minute waits each time. i would have taken the steps if i wasnt on the -th floor. room decor is lovely!!! i love the color scheme. the view isnt really much at all. i stayed on the side where i can see the neighboring hotel is pool and the parking lot. the hotel offers room service but i implore you to go downstairs and enjoy the food service downstairs. i didnt sit in the restuarant style section but instead enjoyed a table near the bar (seats about - tables). there were two large tvs where i watched sports and the bartender even offered me the remote. the food was great and upon realizing something i ordered was out of stock i was offered anything i wanted as a replacement. the bartender (who served my food) was also very gracious and kept checking to make sure i was okay. the bar had hour specials featuring apple martinis and strawberry mimosas (never had it before but it was great). food was delicious and moderately priced. the front desk staff was also very friendly. i would definitely stay again. also the shower head had about - different settings on it! i stayed in the shower for at least a good -- minutes getting a back massage =) i did not visit the pool area.',happy
id30005,' i stayed at the hotel for - nights it is a gorgeous place rooms are spacious the tiffany dome is the most beautiful thing in the hotel the dome restaurant gives a unique ambiance the restaurant is ok the service can be better just young unexperienced waiters',happy
id30006,' as soon as we entered the lobby of this hotel we were blown away. everything is very well kept and classy. the same would go for the rooms. for standard hotel rooms they were fairly large. decor was very nice and the bathroom was magnificent. the shower head was probably the best one i have ever had in a hotel. everything was clean and fresh smelling and the beds were comfortable. the only con is that being an older hotel the windows were small and didnt bring in much light. also they opened up even on the --th floor which could be an issue for families with small kids. we had no view but we didnt care too much about that. service was very friendly and helpful.to top it off location was great--right in the middle of the dupont circle area and located -- seconds away from the metro. overall our stay here was incredible and we would definitely come back.',happy
id30007,' disappointed in the property. rooms are comfortable and clean but a little tired. the city and airport view is wonderful. most disappointing was the noise! freeway noise and airport noise. excellent location to sky harbor and the --- loop. if i were to stay here again i would request a non-view room and hope it was quieter.',not_happy
id30008,' was lured by the marketing. the website described a relaxing atmosphere with sophisticated cabanas and inviting oasis poolside. not the feeling i got. the cocktails were pricey i was informed that happy hour was --- priced drinks... the waitress-bar charged us full price and only corrected the price after we brought it to their attention. the price of our room included - free cocktails which turned into confusion with the bar. if there was free breakfast-continental breakfast there was no information of it. the restaurant was very pricey we left for pizza rather than eat at the hotel. hotel is not kid friendly. not a place for kids. parking and checking in was hectic. checking out not any better-check your bill. small rooms in comparison. next time well stay at the embassy-one of our favorites!',not_happy
id30009,' we checked in for a single night and ended up staying for -! this is a brand new hotel and brilliant value right in the middle of dallas. two blocks easy walk to dealey plaza - jfk book depository. the rooms are waaaay above your average hotel room - feather pillows everywhere a tv in the bathroom mirror and super quiet for a great night’s sleep. loved the artworks in the room and loved the huge shower in our king room. as a family we had an interconnecting king - - x queen. perfect! hung out by the pool for a few hours on two of the afternoons we stayed too. waiter walked around handing out comp ice blocks to all the kids (big and small) - a really great vibe for a sunset dip & drink. tip: for a great breakfast check out cindi is ny deli & bakery about - blocks walk down south houston street. pancakes hash browns bacon & eggs fresh juice etc. for less than $-- per head we left totally full. next trip to dallas will certainly be spent at the omni.',happy
id30010,' simply one of the nicest hotels ive ever stayed in. classy great service fantastic room and right in the heart of chicago. if your budget allows for high-end accommodations look no further.',happy
id30011,' the w hotel in seattle is a different kind of hotel. the location is great the price reasonable and the rooms comfortable. it seems like every guest has a pda i-pad laptop or smart phone. the hallways are dimmly lit like a cheap bar. i guess when you are in microsoft territory it is to be expected. the clientel are mostly young and into computers.the hotel is within easy walking distance of just about everything in seattle. the rooms are comfy with lots of ammenities. the resturant is surprisingly good. once you get passed the uniqueness i think you will enjoy your stay.',happy
id30012,' right in the middle of everything. used this hotel after we had got off the amtrak train. short walk from union station. might want to get a taxi if you have lots of luggage. rooms were really nice. good size and felt quite new. staff were really friendly. we had breakfast in the lobby which was not extensive but just nice to start the day. really well located for all chicago attractions and transport needs.',happy
id30013,' a girlfriend and i book a room through the northwest flower and garden show and we werent sure about the fact that our room would have two twin beds which seemed to be the only room offered with two beds. im to say that the room was still spacious and comfortable with nice furnishings and the beds were comfortable with plush linens. hotel staff were friendly and professional and we were guided by them to local sights shopping and restaurants. this is a first class hotel built in the ----s but seemed up to date in terms of furnishings. the hotel is located very central to seattle is major attractions with pike place market and the convention center as well as all the major shopping within walking distance. we walked everywhere but were delighted to have free valet parking because of our hybrid vehicle. i requested a quiet room location so we were facing the courtyard and it was very quiet given its downtown location.',happy
id30014,' we stayed for - nights at the end of january. this marriott has recently undergone a major renovation and it showed. the elevator problem mentioned in earlier reviews appears to be fixed; they have a new system in place and i dont think we waited longer than - or - minutes for an elevator. we arrived at the hotel at - am and they actually had a room ready for us and let us check in early. room was great - over looking times square. great view no noise comfortable bed clean room. couldnt have asked for anything more. the best part was the proximity to everything (except the best restaurants - those are over by central park but it is only a ----- minute cab ride). we saw a show at the russell theater and it was only - block from the hotel! would definitely stay here again.',happy
id30015,' we enjoyed our stay in the james immensely. all members of staff were polite accommodating and always enquired after our well-being. the room was excellently appointed and furnished and was a pleasure to come back to after a day is hard sight-seeing. we were able to get straight into our room despite arriving early and a check out of -pm enabled a great deal of flexibility. there was also free wifi which was a huge bonus when some hotels still charge $-- a day. being almost right on north michigan avenue made for a fantastic location but despite this our room was extremely quite and we could get a great night is sleep before venturing out each day.',happy
id30016,' this is my -rd stay at this hotel and my experience is very consistant. the hotel location is good - within walking distance of the park times square and right above the subway station. breakfast is very good and there is a starbucks on the same block. gym is well equiped and good size. the rooms are relatively old but clean. overall good value and a default choice for me on business trips to the city.',not_happy
id30017,' i stayed at the chancellor for two nights and i was very impressed. the location is perfect the rates are highly competitive the rooms are nicely decorated and spotless and the staff are extremely friendly and helpful. i loved the extra touches like the candy dish in the room and the rubber ducky for the bath. when i got to the airport after checking out i realized that i had left my jacket in my room. i called the hotel and they fedexed it to me with no problem. i can say with confidence that whenever i come back to sf i will stay at the chancellor and im recommending it to friends and colleagues.',happy
id30018,' read great reviews about this place thought we would give it a try for new years eve. checked in early about --:-- in the afternoon on a saturday. asked where a good place to watch the laker game was and front desk gave us a free appetizer coupon for mexican spot down the block. went into room to get ready was not wowwed by any means. but it was clean nice flatscreen big bed clean restroom. great parking quiet and the free breakfast was good. great service all around good experience. if you are used to ritz carlton glitter and glam this is not the place for you.',happy
id30019,' we stayed at the inn for - nights and loved it. the room was small but nicely decorated and good bathroom. breakfast was fantastic. seconds to union square and close to car rental companies if you were heading on from san francisco. brilliant value for money personal and really nice staff. free wine tasting in the early evening was a nice touch. no a-c but that wasnt a problem despite the hot weather. i would definitely stay here again.',happy
id30020,' there was construction-renovations going on at this hotel and that was annoying. the workers left their trash out (empty drink bottles pizza boxes etc.) in the hallway - i noticed some of the same trash multiple days. the vending machines didnt work. the first room i went to was not the room type i had requested. the bathroom wasnt the cleanest (there was hair everywhere!). the second room was better than the first but the bathroom still looked like it hadnt been given a real clean recently (there was evidence that i wont go into). there was also hair in several places. my bathroom was not cleaned once while i was there - im not sure if that is the policy but given all of the great claims they made in the literature in the room i found it fascinating that i would need to make an extra call to the front desk to get the bathroom cleaned thoroughly. will not stay here again…',not_happy
id30021,' we stayed there - times in totala girlie tripa part honeymoon trip. and a cuppels trip every thing is with in walking distanceeasy to get around a great base getting to and from. would like some tea and coffee making facilities that would be haven on earth after sight seeing and shopping all dayalso set you up first thing in the morningwith out having to go down bug eyed to breakfast having said all that i would go back there again after all its location locationlocation',happy
id30022,' i must say i was a bit nervous about staying at the palmer house after reading some of the reviews prior to my trip. but as i told friends in the area that i would be staying there the faces of all of them lit up as they told me what a great place it was. i was there for - days during a conference and found it to be very comfortable & home-like. as everyone said before me the rooms arent huge but very comfortable and more importantly clean! and how much space does - person need? the staff from houskeeping to the concierge were friendly. i had to change rooms mid-way through my week to accommodate a visiting friend & found the -nd room to be plenty spacious for - as my first room was for one. one evening when my key would not work security was sent up to let me into my room. it made me very comfortable when he wouldnt open the door until i showed id. we ate at all - of the hotel is on-site restaurants & had great food in each although the waiters in the bar area of the big downtown could have been friendlier. i will stay there in the future should i ever have the pleasure of returning to chicago.',happy
id30023,' yes the hotel is very convenient for quick access to lax with a frequent shuttle but the rooms themselves have stained carpets torn draperies nicked furniture etc. the beds though are comfortable. if i stayed again i would pay the higher price for a refurbished room. i am a priority club platinum member and i was put on the concierge level floor which is the top (--th) floor. nonetheless these rooms have not been refurbished and were very disappointing. the hotel has not responded at all to my complaint made with priority club though i was told i could expect to hear from them and it has now been six weeks.',not_happy
id30024,' the trellises restaurant would be just another restaurant were it not for angelica stephens. she made you feel like you had come into her home and she was preparing a special meal for you. whatever you wanted needed or desired was her pleasure to get for you. one of my colleagues just wanted coffee because she was in a hurry and angelica brought her coffee in a go cup complete with sugar and cream to put in if desired. my colleague had not asked for the go cup and was delighted that she could drink it on the fly. whatever you do at town and country stop in at trellises and find angelica. you wont be sorry!',happy
id30025,' we stayed here on leisure for --------- weekend. we didnt choose a specific hotel but shopped for the best value. at the time this hotel offered the best promotional rate among other compatible properties on the magnificent mile. my advice: if you want the best rate go direct to the hotel is own web site not to marriott is general reservation web site. the check-in and check-out was prompt. the room was cleverly organized nice and clean. we didnt use their vallet parking pool or in-room service. actually we didnt spend much time in the hotel at all :) -- only returned there for the night is sleep. one thing that was not good with that hotel -- central a-conditioning was rather noisy. we tried two rooms both were the same. it is a kind of noise you experience in a quiet turbo jet. you can get used to its monotonousness... unfortunately i couldt; but maybe i was too sensitive. after a busy day i had no difficulties to fell asleep but then i would wake up at night from the noise. at other hotels with local in-room a-c units you can usually turn a-c (or heat) down for the night and the room becomes absolutely quiet. not the case with this hotel -- the central a-c system is noise is permanent and you have to live with it. otherwise we absolutely enjoyed our weekend in chicago.',not_happy
id30026,' stayed her during weekend girls trip (off priceline). with - full beds in the room it made room really small. beds were comfortable though. place had -floors elevators moved quickly between floors. was --minute walk from foggy bottom metro (?---blocks) walgreens & cvs was - block away. front desk was great helpful always greated when we walked through the doors. best part: by the front desk there is a water dispenser filled with fruit. was very refreshing after a full day of sightseeing & had unique taste! would stay here again bc of price.',happy
id30027,' stayed here while visiting family over the long martin luther king day weekend in january and had a great time. it’s not a - star hotel with luxury amenities but it’s a great hotel for families with a perfect location for sightseeing shopping and dining. we booked a room with two double beds and realized it also included a pull-out sofa so there are actually - beds. the hotel has the entire -th (top) floor set aside for starwood preferred guest members. rooms are plain but spacious and clean and include family friendly features: small refrigerator microwave and coffee maker for mom and dad. included in your room rate is free wireless internet (and wired too – though the wire in our room was frayed and didn’t seem to work) and - free bottled waters every day (hang tags around the bottle necks said “it’s water. of course it’s free.”). tv was an old style model (no flat screen) and there’s no ipod dock that i saw. the pool and hot tub on the -th floor are open from -am – --pm and seemed to be hopping with kids and parents all weekend even very early in the morning. there is an outdoor terrace adjacent to the pool area (not so useful in january though i saw a few smokers out there). also in that same area is the gym (didn’t get to use but saw treadmills bikes and some weights) as well as a lounge area with flat screen tv and rest rooms (nice to have near the pool area). we had a great travelzoo rate that included parking but noticed that overnight parking at $-- does seem to be a bit less than some other downtown hotels where we’ve stayed. parking access is right in the building which is very convenient. saw other reviews that said there were no restaurants nearby but we saw at least - right on the same block without even really looking: sushi and breakfast-lunch place both accessible through the hotel and a mexican place we could see out our window. everyone we ran into on staff is personable and helpful . most notable was philip at the front door who offered helpful sightseeing tips and other information and general cheer all weekend. at the end of a long day of visiting and sightseeing our son asked if he could go back to the hotel and see philip. overall a great experience and we would definitely consider this hotel again!',happy
id30028,' just finished a stay at the mich ave location. the suite i stayed in was fresh clean and quiet. the desk staff was very kind and helpful. great location - walked to shopping and movies and had just an all-around great visit. thank you!',happy
id30029,' large room but that is about as good as it gets. no cofee facilities in room. coffee shop was only open in the morning. -nd floor was strewn with laundry as were the lifts and car park. noisy partying went on from ---am until ---am both in the car park & inside the hotel-impossible to sleep.',not_happy
id30030,' great location for shopping dining and sightseeing! we stayed in a corner suite on the --th floor with an amazing view of the church. room was clean and nicely furnished. enjoyed a wonderful room service breakfast as well.',happy
id30031,' we stayed for - nights at the loyal inn in seattle. the hotel is centrally located near the space needle. there is an expensive japanese restaurant across the street from the hotel and a subway about - blocks away. we felt the hotel needs to be updated and painted. our room was on the -rd floor right next to the ice machine but it was quiet. we paid $---.-- the first night which was a weekend and $---. -- the second night. the breakfast was very good- fruit muffinscereals and waffels. we didnt actually swim in the pool just walked around the area it looked clean but small. you have to pay to park your car and there are not many parking spots. over all we felt the hotel was rather expensive for what you get.',not_happy
id30032,' prior to booking this reservation i reviewed the top -- hotels for chicago on ta. i was looking for a nice hotel with a great view. this place was the perfect choice. we stayed in an executive room with a lake view. executive in this case meaning above the --th floor. note: given the number of skyscrappers under construction many hotel views are now blocked or soon will be. here the lake view will remain unobstructed since this property is on the river. the fairmont and hyatt next door have a few rooms with a view but not many. stayed in room ---- for $--- friday night and $--- saturday night. the first night was booked through the swissotel hotel web site for a spring special that beat orbitz and hotel.com. after arriving we wanted to extend for saturday night but the front desk said they were sold out. suspecting the rooms were allocated under the control of large travel agencies i immediately called a friend and had them book me using hotels.com for saturday. i was correct and the hotel let us stay in ---- for the second night. unless you bring a pc the room equipped tv-game-internet brower console is too old for practical use with modern web pages. later found out there was a common workstation in the executive lounge (--nd floor?) room was nice (king bed tv and writing desk) bathroom was excellent and the view of chicago river-navy pier-lake was perfect. preview the view using google earth for the view looking ne. there was no elevator noise problem for this room. signature room restaurant is pricey but ideal for people unfamiliar with big cities and sky scrappers. of course you are paying for the view. ask for the southern facing view and watch the planes at midway line up and land in the distance. the north view is good too. not sure if the east view is good at night. mostly dark unless the moon is out. then it could be different. signature lounge one floor up is good for a western facing view. there is a bar and tables that are noiser and more crowded than the resturaunt. but if you get a table youll have fun. youre --- yards from the mag mile (michigan ave) and everything is close if you like to walk - grant park adler art institute etc. if you dont there are always cabs at the hotel.',happy
id30033,' after a lot of research we were looking forward to staying in this highly rated hotel. it had been reviewed on a green list for it is eco-friendly practices and we were lucky enough to score a great daily rate online [not on the hotel is own website]. upon arrival we were impressed with the grandness of the lobby photos of celebrities who have stayed at the hotel and the fabulous location within walking distance to many sites restaurants and the galleria mall; it is also a -- minute walk from the metro. unfortunately the room was less than expected: the furnishings were old and the room had a bit of a musty smell. the air conditioner was extremely loud and the week we were there it was --f outside so we had it running most of the time. due to the air quality inside the room the loud air conditioners and thin doors we did not sleep soundly during our - night stay. id recommend staying here only - night to explore the city or if you have it within your budget to get a suite i am sure that you wouldnt run into the problems we had. boston is transit system is reliable and well laid-out so it is not a big deal to find a hotel further from the city. ps: be prepared to pay $-- per night for parking',not_happy
id30034,' although hotel is going under renovation that does not excuse poor quality of room condition. carpets were bad there were insects in the bathroom and no safety latches at outside doors--they would remain open. the mattress was good and heating-cooling system worked as well. but overall the rooms and the interior of the hotel needs major overhauling.',not_happy
id30035,' that is what ive got to call this hotel. the arrival and check in went very smooth. upon entering the room one could see that the room had seen better days but the furniture and carpet were in good shape so i shrugged it off. the first thing i noticed was that there was no fan in the bathroom and no lotion. the second thing was that there was no small refrigerator (they rented them for an additional $---night) and housekeeping spoke - words of english. the swamp cooler in the room was noisy and they dont serve any bread for breakfast. the first morning we were getting ready to start our day i was still brushing my teeth housekeeping knocked on our door i opened it and in she just walked right on in and started cleaning even though it was clear we were still in the process of getting dressed and showered. i told her please come back later to clean she looked at me and shrugged her shoulders as if she didnt understand. i said no vacuum . at that point she seemed surprised and said no? i said no . then she finally left. whatever happened to the days when they asked you at the door if they could clean? so then we go down to breakfast upon arrival to the dining room not one employee had a smile on their face. my first thought is when no employee is smiling one should look to the hotel manager. the buffet contained juice pancakes bacon sausage eggs syrup butter fruit yogurt muffins and coffee. sound ok to you? i thought so too but then i realized the eggs werent real they were out of juice the pancakes were overdone and there wasnt any bread. i asked if they had any toast they said no. i said ever? they said never . how odd i thought. then we went to sit down. my chair was in that very wobbly stage. i knew it would break very soon. i called the waiter (there was only one the entire stay and he ran around like a chicken without a head) and told him. he says ok . we leave the restaurant. the next day we sit at the same table. ill be damned if that same chair wasnt still there. so i took the chair to the cashier is area (who was nowhere to be found) left it there and got me another chair from a t--chair able (ours had -). about -- minutes later here comes the waiter with the semi broken chair and can you guess? yes he put that damaged chair on the --chair table. at that point i thought maybe this was a form of candid camera. i looked at my mother and said were not coming here anymore id rather spend a few dollars more and have my expectations met. i spent $---night there and i dont think my expectations were that high. there was one good thing i must tell you: their coffee is delicious.',not_happy
id30036,' my partner and i stayed there over the labor day weekend ----. we had a great time even though the city had a major wind storm the night before we got there and there was no power. doug and kenny were very gracious. there were a few couples that showed up after we got there. both kenny and doug continiously appolgized about the power. we told them that it was beyond thier control. to top it off the temp was over --- degrees and very humid. overall the weekend was fun and relaxing. we will diffently be back but this time over the memorial day weekend.',happy
id30037,' i stayed here often as a kid...okay some -- years ago. it was kind of iffy then. on the many times i had been back to nyc i would only see the sign and where the entrance used to be. times square had not been polished up and squeaky clean so i assumed this establishment was closed for good. was i surprised to find it fully operational and not per hour. if you must be in midtown and dont care about where you stay i guess this might work for you. there are so many other nicer hotels in lower manhattan that charge about the same. same access to subway. more restaurants and less touristy. re think your plans and write this off of your list',not_happy
id30038,' we arrived on halloween to a hotel brimming with kids and dogs. kids due to halloween dogs because the hotel had allowed residents without power or heat to bring their pets to the hotel. they even created a doggy park. it was crowded but friendly. the staff - understaffed due to the fact many could not get to work - were efficient and friendly. we had no heat or hot water but we were constantly updated on the status of things. i take my hat off to the excellent staff working in extremely difficult circumstances. having said that had hurricane sandy not been there i would and still roundly criticize the hotel for its decor - particularly in its rooms and hallways which are too old and battered to warrant an intercontinental title. the bathrooms were claustrophobic and the paint scuffed and tiles were chipped. this hotel needs an overhaul or just some tlc to bring it up to snuff.',happy
id30039,' my husband and i stayed at this hotel aug ---. i had tried to find a hotel in boston proper but nearly every property was sold out for that weekend. unless i was willing to pay $--- or more per night this was the only hotel that had a room. considering that we paid over $----nt (with taxes) it was not at all the value i was expecting. the towels were scratchy and paper thin. the walls were thin as well so we could hear our neighbors coughing or flushing the toilet. speaking of toilet...ours would not flush unless we added water to the bowl--really gross! there was no fan in the bathroom and the door on the bathroom was a sliding door that didnt really close all the way so no privacy. we stayed on the -th floor and it seemed like they hadnt vacumned in a week as there was debris such as lint little scraps of trash and even a cheeto that was never cleaned up while we were there. our room itself was not all that clean as there was a huge cobweb in the corner above the bed (i have attached a photo). the staff were a little on the grumpy side--they were not mean but not very friendly and not very profesional. i felt like i was bothering them when i asked a question. ok so now for the positives. the shuttle buses was very handy as we did not rent a car. they take you right to the t (subway) stop and pick you up at all hours which was great. the complimentary coffee bar was a plus for me always well stocked and good strong coffee. also the hotel had several computers for guests to use and print out boarding passes and suf the internet. we did not eat at the hotel at all as there are too many fbulous places to eat in boston! overall i was disappointed with this hotel because i paid way too much for the room. if the rates had been half of what we paid i would have been a much happier customer.',not_happy
id30040,' the pictures of the hotel looked good and as i am a hyatt elite i wanted to see if i would get an upgrade. (i never have much luck with hilton or spg) i was pleasantly surprised on all levels. i was traveling with my small children and got upgraded to a suite. the room was spacious and the floor to ceiling windows made it seem huge. there was a little kitchen counter with a frig sink coffee maker and dishwasher. the non alcoholic beverages were free. the nespresso coffee maker made great coffee. the room was comfortable and easily fit a crib. (we could have put - in there). it was nice they asked if you wanted a playpen or a crib and also gave comlimentary travel size toiletries for the baby. the only complaints with the room were the large dark toilet room did not have a working lock. in addition the lighting was not for the technologically challenged. light switches had buttons with roomnames on them and it took a few tries to figure out how to turn everything off. have your attendant explain these you. room was quiet and no street noise. the attendants who follow you from front door to the room including bringing your bags up were friendly and eager to help. all in black with ipads but no attitude. the gym was excellently equiped and empty. we ate in the restaurant and the food was tasty and service attentive. the only complaint about the restaurant was the high chair. it was wonderful from a design standpoint but couldnt comfortably seat a baby. had to hold the baby throught the meal. fruit (fresh plums and apricots) newspapers and coffee in the lobby is a nice touch i would recommend for both business as well as pleasure. i would defintely stay again',happy
id30041,' the service was pretty good they let us check in early and any requests we had for extra towels and blankets were handled quickly. the tv in the room lost signal a lot and the tv was hard to change channels.',not_happy
id30042,' the hotel is a little awkward to get to but worth finding. it had everything you would expect from a hotel in this price range -- clean comfortable rooms; nice breakfast including eggs sausage cereal toast pastries and fresh fruit; courteous professional and helpful staff. there is a lot of outside noise from the nearby highway but once inside the rooms are serenely quiet. landscaping was quite nice too. easy to get on the highway from the hotel. while the hotel did not have dining or lounge facilities there is a lovely lounge in the omni just across a quiet street. we would definitely stay here again.',happy
id30043,' great location near union square muni-bart train stations. well maintained facility and room. i usually stay on the higher floors so the street noise does not affect my sleep too much. i also ate dinner at the cityhouse restaurant at the hotel and enjoyed my meal. this is my first choice for hotels when i have to go sf.',happy
id30044,' the lenox hotel is well-situated for shops ideal when it rains public transport and not too far to walk to the freedom trail. the reception was extremely friendly and helpful as were all staff throughout our three-night stay. the rooms were decorated in a traditional style well-maintained and very comfortable. we used the hotel for one evening meal and were impressed by the sensible menu and good food. we also had breakfast each day and once we had modified our orders to reflect the generous portion sizes thoroughly enjoyed the meals and had no need of lunch! as a hotel for tourists looking for comfort individuality friendliness and an efficient yet relaxed ambience it is ideal.',happy
id30045,' the breakfast was exceptional and reasonably priced. they offer you an amusingly wide variety of pillows and the quality of everything was top shelf',happy
id30046,' filthy carpet. tiny room. indifferent service. good location.',not_happy
id30047,' this motel promoted newly renovated. not the case. most of the rooms didnt have refrigerators as advertised. had to switch rooms - times to get refrigerator. jacuzzi broken! stains all over carpet in room. fight broke out outside our room in the middle of the night between a male and female! people staying at motel were constantly asking for cigarettes and hand outs. not sure if those people were even staying at motel but think they were. breakfast was not up to par either! very disappointed with this chain of motels!',not_happy
id30048,' i am so not happy with this hotel. the first time i stayed there it was perfect! the second it was awful! i stayed here for a wedding for two nights and might i mention i was the make-up artist for this wedding as well as the bride is brothers girlfriend. everything was beyond screwd up. they put us all in the different towers and when i checked in i had them fix that and put us all in the same room. it also took -- min to check in. and then they stuck me in a room with no a-c. might i mention i live in san diego and i was only staying here for the ease of getting the bridal party ready. so i was stuck sleeping in -- degree heat! when i called they said in the morning they would fix the room since they were booked and could not switch me rooms. in the morning they came in and decided to start fixing it at -am and when i told them at --am i would have the bridal party coming in and needed the a-c fixed. they told me it would take longer and we would be without a-c. so finally they switched me rooms. and frita the person in charge didnt even want to comp the night stay let alone give me a discount on the room. so finally they changed me rooms. i had to go down for the keys and i had to move my own luggage since the bell hop never made it up with my keys or to move my stuff. i will not recommend this hotel to anyone!!! please dont stay here let alone block rooms for an event.',not_happy
id30049,' the room was spacious clean and fairly standard fare. it was strange that the hotel does not include free wireless or internet ($-- extra); breakfast ($$ extra) or parking ($---day!) especially since most other hotels in this price range *do* include those things. the hotel is in a nice location but i think there are better options.',not_happy
id30050,' let me start this review by saying that i have stayed in many hotels in north america and europe and the beekman is one of the best. yes it is not the newest hotel and yes the furniture is a little dated but seriously who cares? if you are going to nyc to hang out only in the hotel and nitpick about the carpet stay at home! we stayed at the beekman starting from july --th for - nights. my husband and i traveleld with our two year old and we prefer to stay in a suite with a separate bedroom and a kitchen. the beekman offered all of the amenities that we were looking for. a very large room (exceptionally large for nyc) clean with ac (very important!) and quiet. all of the hotel staff were extremely friendly and accomodating. we were greeted with big smiles each time we passed an employee. the front desk staff was quick to respond to our needs and very helpful. the housekeeping staff were very efficient and our room was very clean and tidy each day. i can not say enough about how wonderful the staff was to our family. they really made our stay memorable. we had dinner at the top of the tower and were thoroughly impressed by the staff the food the prices and the view. our toddler joined us for dinner and our waiter nick treated her with the same respect as he did for the adults. the food is not pricey at all. in fact we found it very reasonable considering that this is finer dining and in nyc. the food was so good and we enjoyed everything. the location of the hotel is excellent as you are not always surrounded by tourists. we were able to easily walk to many attractions and did not take the subway while we were there. we found many cafes restaurants and shops in the neighbourhood. everyone was very friendly and helpful towards us and particularly to our daughter. i would highly recommend this hotel! i would stay at the beekman again without thinking twice. thanks to everyone at the hotel who made our experience in nyc so pleasant!',happy
id30051,' our stay began with an unexpected exorbitant fee for valet parking in their lot! we were given a room in which a smoke detector battery was dying and making a constant yip. their restaurant was out of basic food items. and upon returning to our room after dinner we found the door card key access broken the smoke detector still yipping and it took an hour before the maintenance personnel arrived to repair it. they compted us only for breakfast which they grudgingly brought to the room.',not_happy
id30052,' dont reserve a room at this hotel if you are looking for peace and quiet or if you want to sleep at all!! reserved a night at this hotel on the basis of my experience with another hilton garden inn hotel. this hotel was absolutely terrible!! they had an indoor pool with the hotel rooms surrounding them. there was loud noise at the pool until --pm. there was an extreme amount of kids with no supervision once the pool closed they all migrated to the room next to me were extremely loud & the kids started opening the door & screaming across the hotel to kids in other rooms! i went and complained to the front desk & asked for another room & was told that the hotel was booked & not offered any other solution (it was not even mentioned that they would try to quiet the kids)! we left the hotel at midnight to try and find another hotel!',not_happy
id30053,' the omni experience is usually pretty good and this hotel lives up to the standard of the chain. the hotel is modern stylish and has a solid feeling of quality all around. the rooms are standard size well appointed and have great bathrooms with fabulous showers (no tubs in our standard room type). we were staying with our child so we opted for the two beds-room option. unfortunately the omni uses doubles rather than queens so the sleeping arrangements were tight for my wife and i. the comment in the title of this review refers to the horrific location of the omni immediately next to the railroad tracks. each train (and there are many on a daily basis) sounds its horn repeately as it approaches each intersection (and there are many intersections) so be prepared to hear a series of loud horn blasts roughly every -- minutes in the evening and night hours - apparently sounding the horn is not obligatory during the daytime. the hotel actually provides two free pairs of earplugs in the nightstand drawer anticipating that you will need them! the concierge said the city is working on making the gaslamp district a quiet zone for rail traffic but who knows when that will be enacted (if ever). to be fair not only the omni suffers from this noise issue - about --% of the hotels in the area of the convention center are adjacent to the tracks. so be prepared for a bad nights sleep unless you can ignore a freight train passing within -- yards of the hotel! the restaurant of the hotel was quite good for both breakfast and dinner and in our opinions reasonably priced for the quality. the staff was attentive courteous and helpful. overall the omni experience met our expectations with the only detraction being the proximity to the tracks. i dont think a better option exists in the area so enjoy the hotel and utilize your complimentary earplugs!',happy
id30054,' we were in new york celebrating our silver wedding anniversary - decided on the affinia as it was well located. positives: great location - a few blocks from times square good size rooms (one bed apartment) small kitchen area handy for breakfast great little general store two doors down (selling everything from hot buffet food to beer) comfortable beds ( no sign of the dreaded ny bed bugs!). negatives: rooms look very tired and need updating concierge desk not helpful (apart from one lady named pauline) when you ask for help they make you feel like they cant be bothered to even listen properly - we had booked expensive tickets to see the ny yankees but hurricane earl was looming and when we asked about options if the game was cancelled the attitude was total disinterest - not even an offer to call the stadium etc which we thought was pretty mean considering we were only in ny for - more days and could not have attended a rescheduled game etc. luckily earl passed by unnoticed! overall: average hotel reasonably clean but poor service from the concierge desk - nicer places to stay for less money.',not_happy
id30055,' we were a group of - friends from work who were looking at a hotel around lax airport area and can accomodate in - rooms. this was the perfect place as the hotel rooms are pretty spacious and the hotel is well located with regular bus services from airport which is complimentary. the hotel also arranged a day trip to san diego for us right from the door step. budget car rental and burger king is bang opposite the hotel which are good options to have for a traveller.',happy
id30056,' i have stayed at the bentley twice this year and both times i have been given the room i requested. i love the view of the bridge and the river. the new restaurant is a great addition. only experienced breakfast and room service but the service was exemplary',happy
id30057,' we stayed here on halloween night--it was a bit warm and there is no a-c but left the window open and it was ok---the beds were terrible (hard and lumpy) but we got the room for $---.-- (with two beds)--no decorations or extras--old beds and old carpet---generally old place---but--was clean and the staff friendly enough. the location is good and the neighborhood is great---and the pizza place at the end of the street is good too. even though it was old and rundown i would probably go there again just because of the good neighborhood and cost. we were shocked at first but when you think about how little you really are in your room it seems like a smart choice if you are on a budget. we definitely felt as though we got the full flavor of new york in this hotel.',not_happy
id30058,' the peabody hotel in memphis is one of the nicest hotels i have ever stayed in. the lobby is exquisite with fresh flowers and a twice daily live duck parade complete with a duck master and music. it is so much fun to see the ducks and everyone having a good time. the staff was outstanding - the service wonderful - and obvious care and personal pride in doing a good job. the rooms are large and have high count linen sheets and nice extra ammenities. the room was very clean and provided a relaxing atmosphere. the location is in the center of activities - walking to beale street the river and shopping. if you want to treat yourself to a good time i suggest the peabody in memphis.',happy
id30059,' we are moving out of jax and needed a place to stay for the night. the other hotels we checked wete booked full; so we ended up staying here. from the outside it appears to be decent; however once you get in the room it is a nightmare! the first thing we noticed was the comforters that were half missing due to ask the cigarette burns. the carpet looks like it hasnt been vacuumed in a very long time. the lamps and bathroom had a gross looking goo on them. next there was a huge spider crawling on the table. there was hair in the bathroom shower and on the clean towels. them to top everything off there was a roach under the blankets on the bed!!!!!!!!!!!!! very displeased!!!!!!!!!!!! if i could rank this place a zero i would have!!!!!',not_happy
id30060,' convenient to love field and smu. very professional and helpful staff. rooms clean modern comfortable roomy and bright. only downer was a somewhat noisy airconditioner. nice walk-in tiled shower. sports bar food was suprisingly good.',happy
id30061,' really nice hotel. well appointed and modern. i ordered room service twice during my stay and loved it...very unusual to get such great food and service when ordering at a hotel. this one is well worth it.',happy
id30062,' run down --+ year old apartment complex...not a suite hotel by any stretch. all external doors. on busy nights you have to park in the street! sits next to run down mall parking lot......not very safe. ammenities claimed but not there such as business center ...not...one pc in the hall without internet browser?? so many other newer nicer safer places just north by arboretum-dominion for same price or less. dont fall for the warm cookie gimmick...we never saw the first cookie either! one man at the front desk needs to find a job as prison guard...much more suited to his customer service approach. he told me that since i booked through expedia i could stand there all day if i wanted anything beyond the minimum (like a daily newspaper or comment card). since when does booking through expedia or travelocity make a guest less than valuable? i repeat: run away from this one!',not_happy
id30063,' my wife and i spent a glorious -- days in nyc and had the priveledge of staying at the bryant park hotel. out of all the hotels in nyc we could not have chosen a better one to suit our needs. location location location. the hotel is located immediately adjacent to the storied bryant park and close to times square or anything else you could possibly want to visit. while close to all the usual tourist haunts the location next to the park actually affords a local neighborhood feel. visit the cafe next door for a sandwich and have it to go in the park for a makeshift romantic picnic. the room itself was delightfully appointed. it was very clean and chic quite comforatble and had a terrific view. the entire hotel in fact is decorated in a very warm and modern style consistent with what you would expect from a fine hotel but with a suprising affordable price tag. the entire staff were very courteous and gracious and always willing to help from making a dinner reservation or to requesting extra towels laundry service or a late night snack. no request was ever off limits and we were always meet with the same great service. for drinks you dont have to go any farther than the cellar bar in the hotel basement. all in all the bryant park hotel represents a fantastic value in a great location. i enthusiastically recommend without any hesitation.',happy
id30064,' stayed two nights while visiting family and seeing the zoo and old town. excellent safe location. staff great when i was double checking directions. took less than -- minutes to get any where we wanted. just across the street from the harbor so excellent to take a relaxing scenic walk. room was comfotable and clean! close to the airport (- min) but quite.',happy
id30065,' this is the first time that i have ever felt compelled to write a review of a hotel however the service that we recieved during our stay at the extended stay reflections drive columbus ohio requires that i write this. if you are looking for a hotel that specializes in customer service cleanliness and comfort this is your place. we had some issues with our home and had to move out for repair for - weeks. we came to the extended stay and prayed for the time to pass quickly. when it came time to leave we didnt want to. every person at this hotel from the manager to anyone that is associated with the hotel are great. we could not ask for better service. you ask and it is there day or night. i especially want to give the manager matt kudos for his running of the hotel. i have traveled extensively for work as well as pleasure and i have to say that by far this is one of the best hotels that i have ever stayed in when it comes to customer service.',happy
id30066,' close to a lot of attractions comfy room would stay again. employees were helpful. the price was the cheapest compared to other hotels in that area. hotel is old but remodeled. beds were very comfortable would recommend to a friend',happy
id30067,' had moderate expectations and they were not close to being met. my room wreaked of smoke and mold. it was not clean and the layout was unusual. ive stayed at several different embassy suites and this was the worst experience ever. the staff were pretty nice and the front desk manager was accommodating in getting a room change. as other reviewers noted the hotel is tough to get to and is overlooks a highway (was noisy). rooms also had a terrible view of an abandoned minature golf course and dilapidated go kart track. the omlette and pancake service for breakfast was terrible (stale pancakes and over cooked omlettes). i really wish i didnt stay here.',not_happy
id30068,' we had stayed at the crowne plaza reliant during the ---- hlsr bbq cook-off and the hotel was a nightmare! it all started when they charged our credit card - weeks before our arrival. we were told that we could check in at -:-- p.m. when we got there we were told to come back at -:-- p.m. when we got there at -:-- p.m. people were packed in the lobby trying to check in! there were no lines no signs and no one to guide us to what area we needed to be to check in and as it turned out we were standing in the wrong line! fast forward to - hours later and we were still in line and the bar was nice enough to bring out iced beer for us - for $--bottle! i finally got to the reservation clerk and ended up with only a parking pass that has adhesive on it so i now have to scrape off. we had no place to get cleaned up and no place to change clothes! we had -- rooms with our group and one couple got a room the previous night and offered to let us change our clothes in their room. while we were getting ready someone else unlocked their room and came in! they were given our friend’s room! out of the twelve rooms that we had rented - of us got rooms and the rest of us had to go to our event and come back to try and get our rooms. when we came back we still had to wait another -- minutes (we were the only customers at the desk) until they found our reservation. we were told to go to building #- and they neglected to tell us that the elevator was between buildings #- & #- and my husband had just had knee surgery! we got to the room and it was supposed to be a king bed and we got - full size beds. when i called to ask about it they argued with me that it was a king bed and when i asked about where the elevator was they told me it was between buildings #- & #-. the incompetence of the desk staff was over-whelming! the room had stains all over the ceiling; the rooms were all run down and like many other people we never found the ice machine. it took me - calls to the front desk to find out if they served breakfast. we went to the restaurant for breakfast and the server got us coffee and we never saw her again! then there was horrible water pressure that turned into no water for the entire - days of our stay! the water situation may not have been the hotel’s fault but they kept lying to us about the situation. we were comptd one day of our stay but it truly should have been because of the hell we went through just in the first -- hours! none of us will ever return to this hotel!',not_happy
id30069,' stayed here for the bookexpo the room was a good size for nyc. the beds were comfortably and the staff friendly. the bathroom didnt have any place to put your toiletries but there was a desk outside the bathroom door that they could go on. all in all a good place to stay centrally located.',happy
id30070,' palomar washington dc is an excellent hotel. location: easy to go everywhere walking by bus or subway-train. area is busy with many people walking around. lots of shops cafes delis markets and restaurants within walking distance. felt very safe. upscale neighborhood. the hotel: modern beautiful with very nice common areas. everthing works just fine and hotel is very clean. the bar is fantastic. staff: very polite and willing to help. they do a lot do make you feel well. they have very good city informations to give you. room: got a standard room modern good size very comfortable. very goo bed linens and towels. free wifi internet. in other words i would stay there agian for sure.',happy
id30071,' just got back from a weekend trip with my girlfriend and we were both extremely pleased with the james. the staff were extremely helpful and courteous in all aspects (ie checking in-out getting taxi is for us making restaurant reservations). the delicious cookies served upon checking in is a nice touch as was the fact that checkout is not until -pm. the rooftop bar-lounge is beautiful with nice panaromic view of the city and the pineapple mojitos were amazing. rooms were very modern and elegant...definately coming back here.',happy
id30072,' as a frequent visitor to this hotel (- times per year) i have always had a wonderful experience with the hotel and the staff. i have been visiting for about five years now and all of the staff has been extremely helpful especially henry. henry goes above and beyond to provide outstanding service to all guests. the hotel has recently been updated in the front and looks amazing. the new tower rooms are excellent and i would recommend this hotel to anyone looking for a place to stay. again henry at the front and the rest of the staff have made my experience there absolutely amazing.',happy
id30073,' we booked at the hotel for the --th december ----. upon arriving at the hotel we were impressed by the doorman and the lobby and checking in was easy and uneventful. so what was the problem just beware see below: the conciege service are rude unhelpful and a rip off (when i questioned a price for justification the servive agent replied i dont know what you can get it for but thats my price). the guy who in front of me wanted to borrow a sheet from the book to show his family sitting next to the desk was told get them to come up here. when going out of the hotel leave -- minutes earlier as that is how long it will take you to get a lift. baware of the bathroom the water is brown and stinks of extrement i didnt shower whilst i was there it was horrendous. on a good note the doorman and bell staff could not be more helpful if you are looking for help ask them they are the best option. we would not stay there again',not_happy
id30074,' hotel is a little out of the way but close enough to the airport that they have a shuttle. the rooms are pretty nice. you can tell the hotel is older by the lobby of each floor and elevators. the tvs have a limited number of directv channels. room service for a medium pizza was average cost and small looking pizza. otherwise good stay.',happy
id30075,' although this is a quaint and very service oriented botique hotel the location denies anyone unfortunate enough to have an outside room to get any sleep whatsoever. every night there were garbage pick-ups directly under our room at approximately -am. the lights from the nasdaq building strobes lights into your room. we were there for three nights - $----night - i would gladly have moved to another cheaper hotel with blackout curtains and peace and quiet. it was probably my own fault for my desire to be close to times square - i know better now. not recommended.',not_happy
id30076,' everything you expect from a holiday inn express: clean decent breakfast big open lobby and a good safe location. traffic pattern around the hotel is confusing but you get used to it. easy access to n-s and e-w highways',not_happy
id30077,' i was there in april ---- at an award winner retreat for being a top distributor for the company i distribute for. beautiful property great food and good service but when i left i had left some brand new cloths in my room in a drawer. i had three days of meeting in downtown austin and had realized i had left things in my room within - --- hours of leaving travaasa. i called the resort immediately and explained i was -- minutes away and asked if someone could drop off my clothes at the downtown hotel i was staying at and i would pay them for that. the person i was speaking to thought it would be better if they just sent the clothes to my home address. i agreed. the person said all the maids were busy and there was no one to check my room for my things. they took my phone number and never called me back or sent my clothes. i called back about a month later and they said they had no record of my first call but would look into it. again my number was left and no one every got back to me. every time i look for my new shirts socks and underwear and realize it was left there it pisses me off and ruins what would have been and exceptional time.',not_happy
id30078,' this is my first time to san francisco. i booked this hotel online through the chancellor hotel website and i selected a daily rate that included a food-beverage meal credit. after i booked i read some poor reviews on this site but didnt really pay much attention. first of all this hotel couldnt be in a better location! it is right on union square the cable car goes right in front of this hotel. there is shopping and dining everywhere. it is very easy to get to the fisherman is warf etc. the room i have (-th floor) was exactly as i saw the photos on the website right down to the paint color. i have a room with - double bed. i think most people consider this room to be small only because it has - bed and not - beds. i guess its kind of small but certainly not uncomfortable. i take cruise vacations all the time (- or - times per year) and this hotel room is huge compared to a cruise cabin! ha ha i have plenty of room here to get around there is even a nice desk where i work at my laptop (i also love that there is free wifi here - which is one of the reasons why i selected this hotel to begin with) and a lovely sitting area with - chairs & a small table. i havent heard any strange noises am not kept up at night and i wouldnt even know that there were other people on my floor unless i saw them on the elevator. i got great service at the front desk. i think the breakfast food in the lougues restaurant is great although the first day i ate there the service was very slow but that is only because it was busy. the lobby lounge is only open -pm to ---pm which isnt very long opening hours but i managed to find a nice lounge close by to enjoy after dinner drinks with friends. i definitely recommend this hotel. great value fantastic location very clean and comfortable. i have recommended this hotel to a group of approx -- friends coming here for a reunion in september and i would recommend it to anyone else.',happy
id30079,' i spent one night in indianapolis for a concert and the rest of my night was spent at the quality inn on east --st street. one night at this hotel was enough! this hotel is very basic old and a bit run down and it has been remodeled but not very much. first the building looks nothing like the picture on the website and second there is a subway located inside the hotel which is concerning. third: a lot of truckers and people who look sketchy seem to stay at this hotel and as a woman that made me feel unsafe. the hotel lobby is a loud orange and the lobby just isnt nice to look at. cons of the hotel room: carpet is dirty and the room had a strange musty smell. none of the furniture matched and the desk chair was badly stained. the beds have very basic old bedding which need to be replaced. the bathroom looked clean on the first examination but if you looked closer you will find dust dead bugs and other nasty things. the bathroom also had horrible yellow lighting. pros of the hotel room: despite the old bedding the bed was comfortable and i did sleep well. the room had a lot of light and all the light-bubs worked. the woman working at the hotel desk was very helpful with a restaurant recommendation. she suggested the four seasons diner which had great food! if the hotel would be much better if: if the subway wasnt located inside the hotel. the hotel lobby was painted a neutral color and if they had nice couches & chairs. if they served a continental breakfast. if the beds were upgraded with a nice headboard and new bedding. bottom line i will not stay here again.',not_happy
id30080,' really enjoyed the night i stayed at the hudson and would recommend it for travelling with very small children (mine is -.-) we got upgraded to an enormous room with two queen sized beds and a cot and a little lobby for the buggy to be parked and an ensuite bathroom. lovely views over manhattan. staff were gorgeous and everyone was incredibly helpful and sympathetic towards me (single mother) although they are a tad disorganised. food was delicious and not unreasonably priced cocktails on the sky terrace a bit ho hum children not allowed in the gym swimming pool which you can get membership to (it is across the street) which was not what id been told and there were various muddles like that. it is an immense skyscraper and the corridors are a bit spooky - at times i think the design crosses the line between cool postmodern and weird sinister but generally i had a blast here and would happily go again.',happy
id30081,' we were quite happy with our stay at this hotel. it was clean and designed well. we paid less than $--- for the night but the regular rate in normal seasons is more than twice this. we would consider staying here again if the price is right but for what they normally charge it is outrageous. id put it in the same quality as hotel nikko the orchard the argent (all which are good if under $---). but if you arent looking at a deal look elsewhere (like the fairmont if the price is similar). we didnt find the hotel to be anything special compared to other hotels we have stayed in in the city. that said it was a good stay. the room was nice. the location was good. if you like to walk it is easy to get to chinatown north beach embarcadero etc. i will disagree with the poster who stated there was nowhere to eat nearby. as long as you are willing to walk - - -- minutes you can reach more than --- options (chinatown and north beach). if you do stay here park across the street at embarcadero one. it is $-- for -- hours. the hotel charges $--. on a weekend you can find street parking for free. just make sure you read the signs and know if you need to move your car. we parked at the embarcadero.',not_happy
id30082,' great looking hotel with a great lobbycommunal areas and staff. the hotel is very high end in its fixtures and fitting the hotel room has a fully fitted out kitchen with dishwasher microwave etc and was very clean like the rest of the room. the walk in shower was a very large square headed and great also the mattress and beds were some of the best i have slept in. the breakfast was very good with a good choice with plenty of healthy options. the only reason why i marked this hotel down was because of the breakfast burritos you has to wait over -- mins to get your hands on one and the on the last morning i give up as it took over -- mins to bring any out.',happy
id30083,' we stayed in one of the suites for three nights. this was the first time in the area for my daughter son in law and two year old granddaughter. we were all very pleased with the location. the rooms were very clean and comfortable. the kitchen was very convenient especially with the little granddaughter. we used the pool and jacuzzi. it was a wonderful weekend. we would recommend the suite for extended family. worked out great for the - --- of us.',happy
id30084,' wonderful room great views of the grounds from the room. very relaxing getaway and only minutes from the airport.',happy
id30085,' quite a very nice hotel and had a pretty good stay couple of little negatives were very poor wifi and our room wasnt ready at -pm we waited a short time and we were offered a different room to one we had booked a larger room ( had two queens instead of one) wich we took but was on the lower level and found noise from above a bit loud at times kids stomping about probably as i said only little negatives in an otherwise stay. very clean nice bathroom comfy beds',happy
id30086,' my room was an upgraded king room. although the bed was a queen! interesting....i called the front desk she said it was doubles normal room size and it was a king bed. the normal rooms must be microscopic. luckily the hotel i switched to had a normal king bed and i was able to cancel my second night at the park plaza. at -am they started construction on the room across from mine. quite a way to wake up to the sound of loud hammering. the bathroom was outdated and tiny. the hotels location is great but it needs a serious upgrade.',not_happy
id30087,' i dont see the negative point in this hotel though i dont find very positive one. for business stay it is quite okay for me (ever - times stay). bathroom is kept clean enough and bath towels are clean and enough. bed room is small but okay for one person and enough space to keep luggage. if talk about minor point it will be breakfast. waffle maker is a little bit problem and there is shortage of egg and yogurt occasionally but it is still small matter against the price and location.',not_happy
id30088,' my husband and i stayed at the hotel monaco this weekend to celebrate our one year anniversary. we have always been pleased with kimpton hotels and stayed at the hotel palomar in philadelphia on our last visit. we were excited to see that kimpton had opened a new hotel in philadelphia and so were looking forward to staying there. i would have to say that this hotel definitely has some kinks to work out. first of all upon arrival my husband had to look for someone to valet the car for approximately -- minutes. at $-- a night for valet this should never have been an issue. the lobby is virtually non-existent. when you walk in the front door it is confusing. you are not greeted by a front desk but rather are facing some elevators. the check in desk is located around a blind corner which in itself is a strange set-up. one of the first things i noticed in the room was the shower. as i have seen mentioned in a previous review it lacks a door having only a glass divider. as you shower the water sprays out onto the bathroom floor. it was not relaxing at all as the entire time i was showering i was trying not to cause a flood. i definitely think that this design will cause mold and mildew problems down the line. we were trying to relax after a long day out in philly however we had to check to make sure our shower wasnt running as the shower above us was so loud. also although we were on the -th floor we still heard street noise not just the occasional emergency vehicle but also voices cars motorcycles etc. i have no complaints otherwise about the room. it was nicely decorated had a comfortable bed and was clean. the biggest issue that we noticed with this hotel is the noise level. on both friday and saturday nights we were woken up by loud groups of people returning to their rooms in the early hours of the morning (around - a.m.). the room we were given did happen to be right next to the elevators. quite honestly these rooms should never be given to guests unless no other rooms are available. we didnt think this would be a problem until the first night when we were awoken at -:-- a.m. by a group of women returning to their rooms after a night out. as annoying as this was we were able to fall back asleep. we heard a bellboy telling another group of guests the next day about how crazy the rooftop lounge gets at night. this being woken up in the early hours of the morning was repeated again on saturday prehaps by the crazy going-ons on the rooftop. i must say that i have stayed in a lot of hotels and the only time i was every awoken in the middle of the night by other guests was when i was in las vegas. when i was discussing this at checkout there was another guest from an entirely different floor complaining about the noise level too. it is unclear what type of clientele hotel monaco is aiming for. it seems to be the type that likes to go out and party as is evident with their promotion of the rooftop lounge. once evening falls the velvet ropes are laid out for the line for the rooftop bar. this hotel seems to be giving out mixed signals as it is right next door to independence hall a family oriented place and yet it seems to be aimed at the mid -- is party crowd especially those out for a bachelorette-bachelor weekend. this will eventually hurt this hotel for gaining returning guests especially those that are there for business a family trip with kids or a relaxing weekend away such as i was. i cant say that this hotel did not provide me with a great weekend because i did enjoy my stay. unfortunately the inconsideration of the guests who dont have the common courtesy to return to their rooms quietly put a sour taste in my mouth. once this hotel figures out its priorities it can be a great hotel.',not_happy
id30089,' i stayed here for - weeks on a business trip. though there are other competitive options in vicinity this one has an edge as it is one of the tallest buildings in the area giving you a great view of the city from rooms on higher floors. location: it is across the road from - metro lines (orange and green lines) and a grocery store. -- min walk from the waterfront. -- min walk from frog pond ice-skating rink. it is also within huge shopping complex. bustling shopping streets in vicinity. lots of eating options around. a bit pricey but then youre in the heart of boston. breakfast buffet is nice and has enough variety though is almost exactly the same menu each day of the week. i had wifi included in my package but even if you dont need it all the time wifi in the lobby is free for guests. inside: rooms are large and mine (on --th floor) had a fantastic view of boston. beds too soft for my taste but clean and new nevertheless. interiors are up-market. housekeeping could be more efficient but reception staff is very prompt and helpful. i give - stars and not - because it is pricey but will surely go back! note: dont expect plush gardens huge swimming pools etc within the property or in any other in this area.',happy
id30090,' great service at this hotel - staff has gone out of their way to make this stay (and the previous stays) amazing. the hotel is starting to show small signs of wear from a late -- is renovation including wear on the bed linens. however value for money at this hotel is high based on the rates ive been able to get by booking directly with the hotel.',happy
id30091,' being a research buff i discovered this motel after a lot of digging -- wanting to simply find a clean motel at an affordable price. after staying here for - nights with my ---year-old daughter we both agreed wed prefer staying here again over the hotel circle facility stayed at - months ago (which was slightly higher in price). depending on what youre looking for in a room the price cannot be beat for what you get (comparing it with san diego is high prices) -- a clean comfortable bed (pillow-top in the upgraded rooms); clean room; manicured lawn; and a central location with quick access to-from i--. be aware however that small amenities are not provided in room -- coffee pot hair dryer or iron-ironing board -- so either bring what you can from home or borrow from the office. noise level (next door neighbor is t.v. or maid is cart wheeling by on sidewalk) was dealt with by turning on the heat-air conditioner unit which runs constantly while on ... a benefit! ... (versus the on-and-off on-and off type of unit which can disturb your sleep). well definitely consider staying here again on a return trip. i chose to rate it above average when comparing it with other hotels at the same price ... due to the plus factors (comfortable bed; clean room; central location). it is otherwise just an average motel ... nothing fancy. if youre looking for atmosphere check elsewhere and pay the price! ill spend the money saved on healthy delicious food!',happy
id30092,' boston is a fantastic city and i recommend to anyone to go i found it very different from other american cities i have been to and thought it had a definite european or british feel to it. we stayed in the bay bay area which has it is own attractions such as the prudential centre and many other resturaunts and shops but is only a ----- minute walk to the downtown and old town areas of boston. our hotel was the colonnade on huntington ave (right opposite the prudential centre). the staff were excellent very helpful and will help in any way they can. the concierge (gerry) helped us get tickets for sightseeing and would have been able to get us tickets for the new england patriots game but unfortunately we were unable to go. the hotel has a very european and modern feel to it with everything you need in the rooms and free wifi in the lobby. definitely recommend this hotel and i would stay there again',happy
id30093,' stayed for a conference at the colorado convention center - an easy - minute walk. room was adequate size nice decor bed very comfortable. staff were extremely friendly and willing to help. liked the wine reception from ---. breakfast in the restaurant is very good. internet is free if you are a member of kimpton is in touch program. got a good rate through expedia.',happy
id30094,' we would return without any doubt. just hope it doesnt get too renown so we can still get in. the guest house is friendly clean superbly located and decent value for money in manhattan. service - faultless. incredibly friendly and helpful and felt very looked after safe and at home. the room was spotless and returned to that state every day. rooms - cosy and perhaps slightly outdated but that was part of the charm. incredibly clean which was very important to us lovely well- stocked bathroom and appliances all good. sure there is some street noise- we were on the front - but it is west --th st and in central manhattan. we slept well. breakfast- just great. fresh fruit yoghurt breads cereals and a cheese-meat plate. the breakfast room was great too for grabbing a coffee when back in from sightseeing. and a sweet back patio to sit out in. location- new to us and a real find. easy to get to the village and into soho and the subway just next door (have change or youll find it hard getting a ticket. i think $- was the most theyd take). i havent used subway on previous trips but used it all the time this time. the best thing about the location is the meatpacking district - buzzing day and night. chelsea market and the highline the hits of our trip. ate out in the local area every night sitting outside when it was warm enough. and each restaurant was fantastic. there is a real vibe to this area and i wouldnt now want to stay anywhere else. sure this is not a hotel experience - but i think you get much more than staying in one of the anonymous chains. it felt like our own small apartment in the hottest part of manhattan.',happy
id30095,' upon our recent stay all the positives mentioned by previous travelers we experienced even more. from the time we arrived and were assisted with our baggage by clarence who also assisted us in other matters to the personnel at the front desk. kudos to roshanda and meagan. all in all it was a very homey experience. we look forward to returning. the staff made our memphis experience that much more pleasurable. the kaisers',happy
id30096,' we arrived in new york on -- june and stayed at the belleclaire for - days. the location of the hotel is great - but the hotel is not. we stayed in a - room suite (- adults and - teenagers) which had - queen size beds. opened the door of the bathroom to find a cockroach scuttling around which was quickly despatched. mould on the tiles of the shower (not cleaned off in the - days we stayed) and we had to resort to odour neutraliser on the shower curtain to counteract the mildew smell coming off it. the problem with the room is that for - people there is - desk chair and -upholstered stool-cushion. no other chairs so eating in the room is on the beds which became a little tiresome and unappealing after a while. the upside is - the location is unbeatable - loved where we were with the proximity of diners and restaurants subway and markets. staff were very helpful but would probably stay in another hotel in this neighbourhood when we return. if youre not too fussy about the room it would be fine. and in new york you dont spend a lot of time there anyway .....',not_happy
id30097,' we stated at the london nyc -------- for five nights we were treated to chocolates and a congratulations card on our arrival. an amazing room on the --nd floor the room was bigger than the downstairs of our house!! the staff couldnt have been more poilte excellent location colse to all the sites. would definately visit again',happy
id30098,' we were upgraded to a larger suite that had a small view of the mountains. the staff was helpful and pleasant. the suite was large and comfortable and would be great for a longer stay. the free parking was a plus. we thought this was a good deal and would stay there again.',happy
id30099,' i felt like i was staying in an anime set design but overall it was an ok experience. the room was clean and somewhat spacious for san francisco. there must be something wrong with the window as the echoing of wind blowing was annoying and constant due to a big storm that arrived while i was in town. the bed was surprisingly comfortable and the room was very clean. overall it was a decent experience but probably would not stay again due to the location and style not really being my personal taste.',not_happy
id30100,' the hotel is conveniently located off the highway. it is amongst many other hotels within walking distance. however i was so i selected this particular hotel. it was a great value. we stayed in the suite and it was perfectly spacious and quiet. the decor is updated the hotel is clean the staff was all friendly. the bed is so comfy; great night sleep! the free breakfast buffet is hot and comes with a large assortment; eggs sausage variety of fruit muffins breads coffee juice tea etc. we lounged at the pool - it was relaxing. they also have a gym and indoor hot tub. we walked over to cracker barrell one evening for dinner - it is just that close. it was definetly a great experience overall; we will return again.',happy
id30101,' our family has stayed at this hotel now three times while attending events at the alamodome. it is perfect for all day events because it is so close to the venue you can come and go easily. the hotel itself is quiet - despite the adjacent highway and venue. the rooms are comfortable and include full refrigerator and mini-kitchen with utensils. limited snacks and frozen food in a little shop downstairs make it very easy for everyone to eat snacks or small meals when they want. convenient to other things? yes! the alamo is less than one mile away. ruth chris steakhouse is at the corner just --- block away. i am a pillow and bed snob. and their beds and pillows were amazing. so let is review...quiet yet accessible...good beds and pillows...comfortable...and within walking distance of many san antonio sights. this is a great choice for families headed to san antonio.',happy
id30102,' i flew into austin on -------- for a conference that started --------. i decided to stay at the microtel in order to save some money (the conference hotel was $--- microtel was $--). i had read good reviews however i still had it in the back of my mind that it was going to be a nasty place barely worth sleeping in. when i arrived at the airport the free hotel shuttle met me right outside of the airport. the ride was smooth the driver was very friendly and the van was clean. when we arrived at the hotel (about -- minutes later with some slight construction) i was surprised to find the hotel very clean. i would compare the property to a holiday inn express in cleanliness and comfort. once i checked into the room i was surprised to find an extremely clean room. my final thoughts on this hotel: i was very with the hotel would recommend it to anyone and would not hesitate to stay at their other locations. hopefully the other locations are as nice as this one.',happy
id30103,' so i came here with - girlfriends. we got two rooms for three nights and i could not believe the service we received. it is so rare to find places with employees who are smiling not because they have to but because they are and who ask you questions not because it is their job but because they care what the answer is. our private patio overlooked the bay and we were walking distance from sea world as well as a $-- cab ride from pb (split four ways made it nothing) which is where we spent most our days walking around getting some drinks and some sun. i would recommend this place to anyone anywhere! tip: our room had a microwave as well as a fridge so take your leftovers back with you and maybe even some frozen dinners to save money :)',happy
id30104,' this was a perfect hotel for our famiy of five for an overnight to celebrate my -- year old is birthday. location central all staff courteous and friendly and valet parking reasonable and convenient. we were given the two adjoining rooms which were well equipped spacious and comfortable. beds are really exceptionally comfortable. lexington ave is pretty noisy but in spite of the garbage trucks we got a good nights sleep. both rooms had small refirgerators and coffee pots as well as safes. it met all our needs and then some. on the down side the bathrooms could use better ventilation and were small. no big deal.',happy
id30105,' we stayed here for two nights and it was clean and comfortable. it is by a busy road so not particularly quiet (we woke up to a car crash) and although it has a pool it didnt look very desirable! however we didnt pay much for the room so it is fine for what youve paid. it was advertised as having a continental breakfast which turns out means donut and coffee (europeans take note...). fine for a stop over etc.',not_happy
id30106,' brilliant location right on the warf. helpful friendly staff. we had a renovated room which was nice. it faced over the car park so was quiet at night. no instructions for the remote control for the bed. cant comment on price as it was part of a package & it was too cold to use the pool. but it did feel as if the pool water was heated. an ok hotel but not up to european radisson standards.',not_happy
id30107,' my partner and i stayed at the affinia -- at the end of january ---- for a week. weve been upgraded on arrival to a beautiful spacious suit which was a great why to welcome first time clients. the value for money was very good also considering the central location. the hotel was clean the stuff was friendly and helpful. we had a small kitchen as well with a full size fridge microwave and cooking facility and a good size private balcony with table and chairs (that we didnt have the chance to enjoy as it was january!!! but during the warm season must be amazing also considering that the suit is located at the --th floor) the bad was huge and one of the most comfortable one ive ever slept in. you can even chose the kind of pillows that you want! the room was very warm and cosy despite of the large size. the bathroom was a good size with both shower and bath tube plenty of toiletries soft towels and dryer. well come back again next year we already have the booking!! ive recommended the hotel to some friends that they will stay there in the near future!!',happy
id30108,' ive visited la many times and this is another location i wouldnt hesitate to stay. yes it is on the --- (where there is always notorious la traffic) but the grounds are clean trendy and well groomed. free parking for hotel guest and an extremely helpful staff. the beds were extremely comfortable with high count linens. i suggest getting a low level room facing the pool. there is less noise and you are able to utilize the baclony a bit more. i highly suggest getting breakfast (from room service) it was amazingly fresh and delicious!!! what keeps this property from being a - star aside from the noise on the --- is the bathroom. if you are staying with someone you are not comfortable with than your in trouble. there is no door for the sink-vanity area and the door for the tub-toilet is pretty clear. you can hear and see --% of whats going on in there (sounds funny but its true lol) i was traveling with a work collegue and we had to get aquainted pretty fast for our - night--day stay. finally yes this isnt close to all things hollywoof you must rent a car while in la - there is no way around it. this hotel having free parking is a gem compared to staying in west hollywood where valet is --$ a night!!! -- mins from we.ho - -- from santa monica peir. this is a great hotel. i would stay again.',happy
id30109,' our room was very small. no bath and no radio. but for the price ($---) it was ok. a little bit out of the action and restaurants. we walked ----- min to get a restaurant. but the bart is right in front of the hotel.',not_happy
id30110,' good value in the price of the rooms for the area but they hit you in the pocket in the bar and resteraunt lobby service is not bad if your lucky not get behind a large group it is small and only has a few staff the staff are courtious and freindly the resteraunt is good the service is not bad the rooms are clean make sure you get what you book though i booked a king and ended up with a double too much trouble to go down - floors to change.',not_happy
id30111,' it is one of the best hotels that ive ever stayed at--and im very picky. pro is: great location one block off busy michighan ave terrific restaurant and outdoor cafe friendly unpretenscious staff incredibly clean and brand new sleek decor hip international clientelle i always felt safe (see theft stories below) con is: it can be a little pricey (i paid @---.---night) no adjoining rooms great city views but not much of a lake view --.---day for valet parking overall a wonderful experience. i almost stayed at the drake-but im very glad i didnt. i checked it out while i was there and it has become very dated and run down.',happy
id30112,' this property is a little older and the rooms show a little wear and tear but everything was clean and acceptable for us. i wanted to review it because we had some of the best customer service from this location i have ever experienced at a budget motel. the front desk was friendly and helpful. we received a call shortly after check in asking if we needed more towels or anything else for our room. they brought extra towels right away for us after we requested them! the beds were ok not great but comfortable enough. the shower-tub area could use some up-dating but it was ok. the breakfast in the morning had multiple choices and was well stocked. waffles fruit yogurt cereal milk muffins hard boiled eggs coffee and juice where what i remember being available. on a budget this is a great place to stay while visiting sea world in san antonio. it is very close to the park (-- min maybe) and is right along the highway. we also visited the down-town-river walk area and that drive was not bad ether. we will stay here again.',happy
id30113,' great personnel and service. manager elisabeth was very friendly and efficient. i loved the breakfast in the lobby. you can get real expresso and do it the way you like. good price too. had a very pleasant stay.',happy
id30114,' we first got to our room and it was extremely dirty and filthy!!!!! there were numerous amount of stains on the couch chair and floor. the mattress and box spring were disgustingly dirty brown and old!!! the mattress was cut and half on the side and you could see all the way through it. i complained and was given a different room and the second room was horrible as well! the mattress was also old and disgusting but this time there were little brown spots on it too. the fitted sheet on the bed was on backwards and didnt fit that bed. it was like sheets for a full size bed on a queen size bed so half of the dirty mattress was exposed. also this room had stains on the couch and floor as well. i complained again and was given a third room to try out on the remodeled floor. the mattress and box spring was newer and it was a serta so that was a plus. the carpet had large spots on it and the room was still old looking and out of date. the wall paper was coming off there were holes in the wall and it was just a mess.',not_happy
id30115,' my husband and i stayed at the phoenix park hotel on september --- ----. they made our anniversary extra special by upgrading us to a penthouse suite! it was very nice having a sitting room complete with fireplace and an additional tv. the room also had a dining area that overlooked the city.the bedroom featured wonderful linens and bathroom had large soaking tub. what a great treat to celebrate -- years! the staff was friendly and very helpful. we will be glad to stay again so close to union station--everything right there. we also loved the irish pub the dubliner--great cornbeef!',happy
id30116,' hollywood orchid suites was very friendly clean and had everything that we needed in the suite. my husband is gluten free so we had to cook most of our meals. it is in a perfect location right behind the kodak theatre. we were walking distance to most attractions.',happy
id30117,' positive: location is easy to get to places by foot and close to metro stop too. staff were helpful and friendly. negatives: $-- per night discounted from $--- but is not worth it - you can better for this price. noise from the street is bad. lights from the street shine into the room. bathroom is small. hot water takes -- minutes or so to warm up. $-.-- for --hours of internet is a rip-off when other places offer it for free. wifi wasnt working in our room because of the location of the room (room no. ---) so we couldnt use it at all. $-- per day for car parking is a rip-off - should be free for guests. a - minute phone call cost me $-.--! asked for a baby crib at check-in at around-pm and had to phone reception to chase up where it was when it hadnt arrived at our room by -pm. then had to phone up to ask for blankets-sheets for the crib because they didnt bring any. the elevator had a -- day temporary safety notice in it dated -- oct ---- and we checked out on -- jan ---- - the elevator was totally dodgy and didnt seem safe. no pram-wheelchair access from the foyer - we had to carry the stroller up - sets of stairs.',not_happy
id30118,' we stayed at the la quinta for a night before our vacation to mexico. the rooms were nice and clean the ---minute free shuttle to and from the airport very convenient. the free breakfast was good. we found out that we could park at the hotel for free for up to - weeks. that saved us a bunch as we were going to pay for long-term airport parking.',happy
id30119,' just to level-set everyone is expectations there are better hotels in chicago if youre willing to pay more. but within this hotel class and price class ive been really with the palomar. i have to travel to chicago about once a month on average and i can book myself within certain price parameters and lately ive found myself chosing the palomar over others that i would consider better hotels (the wit is one for just slightly more). it is hard to say why i guess that is a good testament to the hotel. the hotel restaurant (sable) was good the one time i tried and the hotel is - blocks walking distance from sunda which has become my favorite restaurant in all of chicago. ill be back at the palomar next week.',happy
id30120,' my daughter and i went on girl’s weekend shopping trip and stayed at avenue hotel chicago. we truly loved the hotel! everyone was friendly and helpful. the location was close to fabulous shopping (american girl place disney store chanel boss brooks brothers…to name a few) and great restaurants. we decided to get a kid-friendly room and we were so pleased with it. the room was bright and comfy and we had a ball with the wii! we are planning on returning closer to the holidays and will definitely stay at avenue hotel chicago again.',happy
id30121,' rooms are really really spacious it felt very clean bed was comfy and bathroom was huge. i loved that each hotel room is a suite with a separate bedroom. the decor and furniture in our room was ultra modern but still inviting. lobby is a bit small but i dont hang out in lobbies so that wasnt a deal breaker. we had late night drinks and dessert in the restaurant one evening after a night out on the town and it was the perfect way to end our night in the swanky but relaxed gordon ramsay restaurant there. let is put it this way....we loved it so much we canceled our reservations at another hotel we were going to stay at for the second half of our nyc stay and just stayed put at the london. it was fantastic -- and well definitely be back.',happy
id30122,' check out this link- http:--www.youtube.com-watch?v=kvj-ibajdjk my husband - adolescent sons and i visit austin quite often usually staying at the four seasons or w but have also patronized the stephen f. austin. we checked in - rooms for - nights on ----- with the - boys and their friend. the first night there my husband and i were out for drinks when we received a frantic call from one of the boys. the boys detailed in text and talk that they had found - dildos in the armoire of one of their rooms. my husband and i rushed back to the hotel. in the lobby the night manager and the security guard confirmed the findings. the night manager is only remark was that he was very embarrassed by the situation and this was not a common experience by his hotel guests. we were offered another room and comped for that one room for one night only. the next day there were no phone calls of apology and no follow up. at check out the assistant manager reiterated his embarrassment but essentially left the situation as my bad ... he kept on repeating there is nothing for me to say. our disappointment has more to do with lack of sincerity by management of understanding the trauma and comedy affecting adolescent boys. we would expect this on the outskirts of town at a motel next to a truck stop but not at a - diamond hotel downtown austin. we will not stay at the stephen f. austin again!!',not_happy
id30123,' my wife and i recently stayed at the w seattle and enjoyed our stay but there are a few things that prevented me from rating the hotel higher than average. first off there wasnt a coffee maker in the room. i know it is seattle and there is a starbucks on every corner but this is something that every hotel that i have ever stayed in has. secondly this place will nickel and dime you to death. for example: $-- a night for parking and $-- for a small ham and cheese sandwich in the restaurant. i also did not like it when we walked into the hotel on saturday night and found that the lobby had been turned into the most popular nightclub in seattle. there was literally a d.j. spinning dance music records very loud in the lobby. all of the beautiful people were there and i was not impressed. if you are snobby wealthy or a self centered person this is the hotel for you. it is very dark and the decorations in the common areas are very artsy fartsy. the only reason my wife and i stayed here was that it was during sea fair and i found a great rate on the w is website. the hotel is located in a fantastic location. we wont be returning.',not_happy
id30124,' we just love staying at kimpton hotels whenever we travel. great location in chicago very convenient as we flew in to ord and took the l train which is right around the corner from the hotel. room was a nice size and it had all the amenities that weve come to grown and love from kimpton. they even threw in a nice little assortment of soft drinks to help quench our thirst. feels very upscale and i wouldnt hesitate to stay there again.',happy
id30125,' we have stayed in nyc every --- weeks for the past - years. this is one of the nicest hotels at this price point we have been to. my wife loved the room. the staff was very friendly and helpful. we also got a bed brought in for the separate room so my daughter could stay with us. we were very pleased',happy
id30126,' my coworker recommended this place to me. i absolutely loved it. it is difficult to describe. it is not really fancy in the sense of an opulent hotel but it is very nice. perhpaps it is my personality and personal preference. i really enjoyed this place. the grounds are just beautiful the rooms are very nice everything is clean. the pool-jacuzzi area is beautiful. the front desk people were really nice the restaurant people were super nice. it was just a very relaxing comfortable place. nobody breathing down my neck but people there if i needed them. we tripped a breaker our last morning there (hair dryers-our fault) they had it fixed immediately.',happy
id30127,' booked this hotel to take my daughter to new york for her birthday. internet photos very misleading. whilst the public rooms are clean warm and well decorated the rooms are shabby and dirty. we complained on the first night only to be told by an arrogant member of the night staff that the room we had was recently refurbished (which decade i would like to know!!!) and no other rooms were available but we could ask in the morning if we wanted to. which meant hanging around the lobby waiting for them to decide. the carpet was fithly damp patches by the door with numerous patches of what resembled spilt bleach stains about the room. we specifically requested a twin room not only with the travel agent but also sent an email directly to the hotel (they said they would do their best-however on checking in they did not even acknowledge the request ) no attempt by the checking in staff was made to make us aware of any terms & conditions of stay and the list of do is and donts on the back of the hotel room door were so tiny they were difficult to decipher. i have to admit that the door staff and the checking out staff were helpful and polite but the night staff and checking in staff left a lot to be desired. the room was either too cold or too hot we had no information on how to control the heating. and just trusted pot luck by fiddling with the useless dials on what we assumed was either the air conditioning or the heating. the bathroom was shabby with what resembled cement stains in the sink we had to aks for our room to be cleaned and fresh towels on the day after arrival if you call housekeeping dont expect any politeness everything seemed too much trouble for them. the only good point about this hotel was the location it is at the end of w--nd street and broadway within easy reach of times square and other attractions. but i would most definitely stay elsewhere on my next visit.',not_happy
id30128,' hotel is conveniently located downtown. a -- - -- minute walk from the convention center. near the hotel was shopping and a number of restaurants to choose from. check-in was fast and accurate. courteous and helpful staff. the hotel is an old office building from the -- is so it does not have the same cookie cutter lobby hallways and rooms that a traditional courtyard has which was a nice change. my room had a king-size bed (which was comfortable) couch coffee table business desk and desk chair. bathroom contained tub-shower combo and toilet with sink-counter outside the bathroom itself. the room was clean and well-maintained. plenty of convenient electronic outlets in the room for electronic gear. wi-fi was free and fast during my entire stay. room service is available if needed. what i did not like was the parking (valet only) fee of $-- a night and the room-rate that i believe is a bit high -- even considering it was downtown.',not_happy
id30129,' i chose this hotel because of its location which is fantastic (--st between -nd and -rd). the price was $--- per night both through the hotel website and expedia. for this i got a single bed in a very tiny room with a sink (the kind you see in airplane bathrooms). the toilet and shower were down the hall - - for the entire floor. although previous reviews suggested the bathrooms were kept immaculate i cannot agree. there was perpetually a very large puddle of water on the floor in both and other occupants often left items in the very small rooms. although the hotel was booked solid it was rare i actually had to wait for the bathroom but in the morning it was a problem. a far bigger problem was that in a -- story hotel there was only one working elevator and the waits could be considerable particularly for those of use on the highest floors. on the plus side they offer reasonable (for new york) priced items for breakfast and given the location there were plenty of alternatives for eating. there is a roof deck that was very popular and a restaurant attached. free wifi worked well. decent selection of channels on the flat screen. check in and out was relatively painless and there is a ground transport agent during the day in the hotel to help with flight connections. i am likely at the age where i no longer wish to share bathrooms with strangers so perhaps this was not the best hotel for me. the other guests were noticably younger. the location is superb and the price (for new york) was low although it does not seem unreasonable to have even a small private bathroom for $--- per night. if you dont mind standing in other peoples shower water or waiting to use a toilet this hotel is fine. not great but fine.',not_happy
id30130,' i called asking for routine information was transferred incorrectly called back and explained what i wanted very civilly and was yelled at for (apparently) not being more specific. i tried to explain and was blind-transferred mid-sentence to a voice mail. will never book a room there now!',not_happy
id30131,' stayed at the buckminster in a - bed - bath room... sheets were very clean and i had a good view out he window... i enjoyed the quck access to the t... loved the continental breakfast andthe clean rooms',happy
id30132,' i stayed at the tremont plaza hotel for a conference in february of ----. it was an excellent choice. the food was outstanding. the attached tremond grand is where our meetings and meals were held. wow ! breathtaking and worth every dime. we were able to get out of the hotel and wander around the inner harbor which has a lot to do for all ages. it is locateda cross the street. but the best thing about the hotel were the employees. professional elegant to be there greeted everyone all the time with a smile very helpful and accomodating. there was a fire alarm during our stay and i ended up walking out of the building with some of the employees. they all knew exactly where to go stayed calm answered questions and acted professional even though they were left unsupervised for a few minutes while everyone gathered outside. i work for a hotel and i would hope my staff acted in the same manner if this happened at my property. fires happen we all know that. but dont you want to stay in a place that has trained on how to handle emergencies? mr. haynie (gm) should be very very proud !',happy
id30133,' i stayed at the jw marriott between august ----- while attending a medical conference at the hotel. given it is premier location the jw marriott obviously tries to appeal to many clientele--tourists business folks and those (like me) attending large meetings. it is probably quite difficult designing a property that will appeal perfectly to everyone. i found the lobby to be unappealing with the massive chandeliers and marble pillars walls and floors. the public decor seemed neither modern or classical and did not feel warm and inviting. it was sort of like walking through an airport. the rooms however are very comfortable and still in the process of being rennovated. on the -th floor (where i had a corner room with a decent view of pennsylvania ave and the upper half of the washington monument) a good number of rooms were out of commission and one could clearly see signs of construction going on behind the older room doors. renovated rooms had new doors. my room was very nice if somewhat small--tasteful modern furniture large wide flatscreen televisions quiet but effective air conditioning. the bathroom was small (im a small person so this didnt pose a problem) but nicely equipped. the shower head was wonderful! marriott is new revive bed was extremely comfortable certainly comparing very favorably to westin is heavenly bed. the fitness facility was great--lots of treadmills exercise cycles etc. many were connected to monitors to which you could plug in your personal headset or earphones. the pool was of decent size and just long enough to be able to do laps. other reviewers complained about the number of children in the pool at all hours. that may be one of the problems this hotel cant avoid during the summer--given it is location lots of families want to stay here while on holiday and sightseeing around dc. i used the pool for laps at -:--am and never had a problem. i had one lunch at the avenue grill and found the quality of food to be high and prices (at lunch) reasonable. the dinner menu seemed quite expensive with many entrees in the upper $-- to low $--. for that kind of money i selected other dc restaurants of greater interest. overall i would stay at the jw marriott again.',happy
id30134,' we recently stayed at la quinta lackland which is literally walking distance from lackland air force base. we were there for my son is basic training graduation in feb ----. we wanted to spend as much time as possible with him so very convenient in location. the rooms were very clean and roomy. the price was great. anyone who will be traveling to san antonio and wants to be near lackland or sea world this is the hotel for you.',happy
id30135,' i travel frequently and stay at hilton hotels the majority of the time. i have been most pleased with my stays at most of the hilton family hotels where ive stayed; however i was not so pleased when arriving at the hilton san francisco financial district hotel. my flight did not arrive at sfo until nearly --:-- pm and by the time i got my rental vehicle it was after --pm by the time i arrived at the hotel. unbeknownst to me the garage entrance next to the hotel was already closed and when inquiring within the hotel i was told that it closes at --:--. as there is no valet parking at this hotel i had to drive around the block and enter through another entrance into a parking garage that i did not feel safe in. there were no security guards in place to make certain i was safe and although it is very well lit i still did not feel particularly safe. i do feel the hotel should have notified me that the main hotel entrance closes at --:-- or they should at least offer valet service after hours for female travelers. as far as the hotel goes it is very nice and my room was great. probably the best hotel room for business travelers that ive ever been in. other hotels could learn a lesson; however they need to upgrade to valet parking! also no room service after --pm is appalling for a business hotel.',happy
id30136,' stayed at the st. gregory after checking out of jury is early due to dissatisfaction. found a fantastic rate ($--) for a two double bed suite at the hotel is web site. very satisfied with the room decor beds bath and particularly the personnel. it was a wonderful experience after the nightmare at jury is. sitting area with pull out couch chair tv. alot of space and worth far more than i paid. wish i had stayed here the entire trip. the m street bar and grill is located in the hotel and my daughter and i had snacks and drinks there (the quesadilla was great) as well as breakfast. dont miss maiweh restaurant--the best chinese food i have ever had and price is very reasonable for take out. (sit down restaurant also available.) it is less than - block from hotel ask at desk for directions--very easy to find. highly recommend the st. gregory and would stay again if in d.c.',happy
id30137,' the other reviews are right on. the location is pretty good especially for the price although not right in times square. the high floors can be noisy from the club but not bad for the city. we stayed in rooms on both sides and both high floor views are good. rooms are nicely decorated and feel new but they are tiny. my only complaint was that my (platinum member) boyfriend asked for a late checkout sunday afternoon and was told that the hotel was sold out and so it was impossible. later that afternoon when our flight was cancelled we called to see if we could have a room for that night and guess what rooms were available. we stayed there anyhow despite the lie and wed probably go back.',happy
id30138,' i stayed with a companion at the peabody last october. i found the staff to be very polite and helpful; they even gave us an umbrella when it began to rain that evening as we went out. the room however was disappointing. i booked a room on the exclusive club floor thinking that our accomodations would be luxurious. while the room was nice it wasnt much better than a room i could have stayed in at a holiday inn for $--- less. your money would be better spent on other things.',not_happy
id30139,' we had a four day stay using the george as a sightseeing base. it is a small boutique hotel very conveniently located for union station and the capitol building both are - minutes walk away. alternatively taxis are available at any time right from the front door and you can be anywhere in the city within -- minutes - traffic permitting . it is also possible to walk to or from anywhere on the mall or even as far as the white house the streets around the hotel are safe to walk at any time although there is a homeless shelter near the hotel (very close to the hyatt) which inevitably has gatherings of people around and outside which could be intimidating to some. rooms are spacious comfortable and clean. there is free wifi and a number of services available such as flight check in and boarding pass printing by the front desk which we found to be extremely helpful not to mention the evening free drinks hour in the lobby. the bistro bis is attached to the hotel we used it for an excellent breakfast one day and as a bar in the evenings. it was always busy which was a good sign and had we stayed any longer would have definitely used for dinner too. however there is no pool or gym so if that is your main consideration you should look elsewhere. but the main asset of the george though is the staff. without exception everyone we met and talked to was friendly helpful went out of their way to assist and couldnt do enough to make sure we had an enjoyable stay. for a small exceptionally friendly and well located hotel you couldnt do better and the rates are very reasonable too. very highly recommended.',happy
id30140,' we came to the hotel at night tired from a long trip. we got pleasant surprise from the front desk that we were upgraded to the premier at the next tower. we moved there and waited for our turn. then when we met a man at the front desk we were told that we were wrong and supposed to go back to the tower before. i went back there with him and waited again. he argued with the person who told us to move to premier tower and went in to their backoffice. after a while he came out and asked me to go with him again to the premier tower. we went to the premier tower again just to check us in with his computer and printed the card key. after that we had to move back again to the original tower to go to our room. we were tired and a little bit wet of raining. we just want to have our room and take a hot shower and rest. an upgrade would be nice but we did not expect this tiring and humiliating experience. just check us in..period. the room was small and the bed was hard. however the location was near to times square. but i would rather to book another hotel next time we visit nyc',not_happy
id30141,' hotel was great.. check in was quick and easy rooms was modern and clean.. the service was great except for the wake up call that came at -am instead of -am but they quickly compensated for that by comping the valet parking for the night. i would definitely stay here again!',happy
id30142,' it is a no frills motor inn. -.- stars plus+++ good nightly rate for sf easy walk to fisherman is wharf and cable cars free parking free wi-fi large clean room comfortable bed large flat screen tv small balcony with nice city and water view (ask for a room on columbus ave side) go up on the rooftop and check out the view minus--- horrible water pressure in the shower bathroom was a little dingy with mold-mildew on the shower curtain no fridge did i mention the horrible water pressure?! it sucks bad!',happy
id30143,' we stayed at the affinia -- last night in a studio suite with a king bed on the fourth floor. i had been expecting wonderful things based on the reviews here but im sorry to say that our stay wasnt quite so pleasant. the hotel itself is quite nice and the staff are all very friendly and helpful. our problem with the hotel is that our room (---) was on the fourth floor and we could hear traffic noise pretty much all night. it didnt matter that the ac was on when there is a new yorker leaning on his horn at - a.m. youre going to hear it. i dont really fault the hotel for that this is new york after all and you have to expect some noise. the bed was very comfortable as many of the reviewers have noted but the pillows were not. we didnt get a chance to order from the pillow menu because we were too busy running around nyc. it was pretty much only until we got home at -- pm (though perhaps we should have just called housekeeping then) that we tried the bed and we were both too tired to want to have any hotel staff show up. that was really the first time we were in our room since checking in and we began to notice a few problems. you really could hear the street noise from the -th floor even through the thick windows. worse you could hear the toilet flushing -- from next door and from above. there arent cisterns on these toilets so they employ some kind of high pressure flushing very similar in sound to those on airplanes. it was actually pretty scary the first time we flushed and it was definitely scary when one of our neighbors flushed when we were trying to sleep. but the toilet sounds werent the only problem with the plumbing. as i was brushing my teeth i watched in awe as the sink slowly filled with dirty water from the drain up. i could hear the sink and water running from upstairs and figured there must be some problem with the drainage system. that would explain why upon checking in we found tiny flecks of various dark cruddy material lining the sink. at first we thought they were decorative designs but really it was backwash. with toothbrush in hand i stood and watching the horrid backflow slowly fill the sink. it didnt overflow and eventually it went back down but i had to use the tub to do my brushing and flossing. (that is pretty gross too i admit.) when i made the reservation i asked for a quiet room away from the elevators and stairs. and i was glad we did have a room far away since the doors arent very soundproofed and they tend to slam shut pretty loudly. there is an express elevator for the first to five floors and on our floor there was a room right next to that elevator. i felt bad for the people in that room since they must have been subject to all kinds of inane early morning and late night hallway conversation. if you are the kind of person who needs to sleep in complete darkness this is not the hotel for you. or dont get our room. there was only one large window but the curtains for it left large gaps in the middle and to the sides. in the morning we were awakened by the light coming in those large seams as well as the violent flushing of the room next to ours. i am usually a very easy-going traveler. i dont throw hysterics or fits and understand that some things are out of the hotel is control. but i have to say that i was pretty disappointed with our room at the affinia -- considering i paid $--- for it (which for nyc prices isnt much i know) but for $--- i expect to be able to sleep the night through without hearing traffic noises bathroom noises or worry that the sink is overflowing with my upstairs neighbor is used aveda mouthwash. or i dont expect to find needles on the floor. no im not talking about syringes but the kinds of needles that hold together a dress shirt in packaging. i found three pins on the floor fortunately i did not find them the hard way. one thing i did forget to mention is that my wife thought she could hear the neighbors having sex from the bathroom. i dont know if the neighbors were in their bathroom and the pipes were carrying the sounds of their carrying ons but that was not something i needed to know. or perhaps it was the tv and the permium entertainment options which so many hotels depend on for revenue. maybe someone upstairs ordered the $--.-- midnight to noon porn-a-thon and was making sure he got his money is worth. despite all these issues we did have a great time in new york. im actually willing to stay at the affinia -- again provided that when i make the reservation i get a high floor room. it was nice to have the extra space but i really would have liked to have slept well last night. as it is it is -:-- now and im ready for bed.',not_happy
id30144,' the website and brochure photographs make this hotel and the rooms look spacious and stunning! when we arrived at our superior double double room we were dismayed by the size of the room and lack of hanging and storage space. not enough room for two adults let alone four adults as was advertised the room would fit. the old air conditioning system was dirty and noisy and the bathroom was extremely dated and small - the bathroom seat being full of cigarette burns and the old flat towels threadbare. we decided to check out and the management immediately upgraded us to a deluxe double double room. this room was larger and had more hanging space but the bathroom was just as small old and dated as the previous bathroom. the air conditioning system was old noisy and dirty although the beds and bedding were comfortable and new. we were told that the recent extensive upgrade didnt allow enough funds for the bathrooms to be upgraded as well and communal areas. we were situated on the -th floor on the corner of madison avenue and --th and didnt get one decent nights sleep due to the road noise even though the windows were double glazed. room service was poor - we waited two hours for additional toiletries and drinks. we were provided with an old coffee maker to make up for our distress. we arrived back at our room the following day to find that the previous nights room service tray was still under our table. we were told that the maids would not clear this because it was not in their job description!! this hotel is advertised in brochures as four star and three star plus. this is certainly not the case which was also confirmed by the management team. it was a shame because the hotel is in an excellent location.',not_happy
id30145,' i am a regular travelor to austin and have experienced many of the hotels in austin. the domain area is a trendy mall area with great restaurants and shops. the westin is located right there and is a beautiful hotel. the hotel features a great lobby and excellant service. i had breakfast each morning and it was delivered right on time. the beds as usual were outstanding. stay here and book early.',happy
id30146,' i didnt know what to think of this hotel in d.c. but compared to a lot of other hotels out there this one is really nice and has plenty to offer. for one i was impressed they had valet garage parking for my car taken care of. and also the staff was extremely nice and made everything for my stay enjoyable. the only complaints i could have was it did get a bit noisy at times because of some hotel construction happening. luckily we were staying for new years so the noises stopped on the day we got there. also it is not on the beaten path but still closed enough to things so you can walk a block or so and grab a cab anywhere. it is set on a street that is more residential than anything else which is good since you can rely on the noisy nighttime party crowd to be far away from your windows. all in all very enjoyable and economical. if i need a hotel in d.c. again ill look at this ones rates id want to be closer to some main attractions so i could walk to a few spots but the price would probably double and id probably not have as nice of a stay. definitely worth the price if your ok with the location.',happy
id30147,' small dark room with a very dirty window. terrible bathroom with mold and peeling walls. daily houskeeping was good and that was the only positive thing. im not planning to stay there again. major renovation and clean up badly needed.',not_happy
id30148,' i stayed for a conference at the seattle conference center (over the freeway) and for a bob dylan concert at paramount. the hotel location on broadway is very walkable to these locations (-- blocks or so) or use the free shuttle. great hospital seattle univ. access and an interesting part of town being on broadway. walk a block or two to pine or pike for some of the more interesting bars in seattle. the hotel has a restaurant but for most other choices youll need the shuttle car or taxi. while not being right downtown you are very close--and save on parking costs ($-- vs. $--+)--easy access to i--- (east-west) on city streets as well as i-- (north-south). silver cloud does offer a rewards program for frequent guests.',happy
id30149,' nothing special but fine for getting a good night is sleep before an early flight. do ask for a room away from the highway...it was a little loud.',not_happy
id30150,' we were glad we booked a room at this hotel because the location was good the rates were affordable and the customer service was excellent. the staff provided free shuttle service to the cta station and to midway. they were very helpful and even provided maps and directions to places in downtown chicago that we wanted to visit. the room was clean and quiet and they provide a microwave and refrigerator in the room and also a nice continental breakfast each morning in the lobby area. we would definitely stay there again.',happy
id30151,' i was afraid about my upcoming stay after having read traveler reviews but i have to say that my stay was comfortable and although the amenities and accommodations were uber chic i had everything that i needed and was perfectly located in city center. small pluses were the free chilled water located at various floors with reusable bottles and linen closets at our disposal for extra blankets and pillows. catching a cab was never a problem on this busy street. around the corner (literally) from the rittenhouse shopping district. there were tons of food options in every direction. also - minutes from jfk plaza and the love landmark. we had a smoking room which seems like a novelty nowadays but was very welcome as we did not have to go up-down to enjoy a late night smoke. non smoking rooms are on different floors. although the room was small it was no different than a hotel room in nyc. when youre in a major metro city i would not expect anything large and expansive. it didnt have many extras but it had exactly what we needed and it felt safe and was clean.',happy
id30152,' i reviewed this hotel in ---- and have stayed there multiple times since. it has only gotten better with time. some things dont change like the charming rooms and the quality of the staff. a lot of the faces at the front door and desk are the same and they welcome you like old friends. the hairdryers have been upgraded and the heating system seems to be modernized - at least quieter than in past visits. the continental breakfast is a cut above what you might think of as it includes hard-boiled eggs wonderful fresh fruit and capuccino made to order as well as the usual continental fare and the evening hour is wonderful - decent wines cheeses breads crudites and some exceptionally good olives! the rooms (both bedrooms and common rooms) are kept impeccably clean and it is always a pleasure to stay here.',happy
id30153,' i really want to like this hotel because it is wonderfully centrally located midtown contains great history (its exterior having been a subject in paintings by georgia okeefe) and is part of the marriott brand. the rooms and elevators are typical nyc size-style - not big. most rooms do not have a view except for looking into the room of the building across the way. the concierage desk is incompetent (they could not answer any of my questions accurately). the first floor bar is generic. my second recent trip was as a marriott reward member and specifically chosen for those perks but guess what - the lounge here is closed weekends! the front desk staff were pleasant but always very busy-understaffed with long lines for checking in-out. rooms were clean but public areas not as much. both visits were for special occasions (birthday and anniversary) neither which were acknowledged. the hotel is so average and underwhelming would only return if could obtain a special rate.',not_happy
id30154,' my mother and i were in town for a family engagement over the weekend and we decided to extend our stay and have some fun while in town. this was our first time staying here and we could not have been happier. i normally would not have stayed if i was paying the rack rate for this hotel but we took advantage of the i love chocolate package this package gave us breakfast in the restaurant each day the -rd night was free we got a little chocolate snack one afternoon. we also could have had late checkout but did not take advantage. i booked directly through the hotel online and could not book a double bed room but a quick phone call to reservations fixed that up. the room was spacious and the bathroom was wonderful i loved the separate tub and shower! also it was great to have the house rob and shoes in the room. the huge tv was a great hit. lastly i liked that the provided a lot of little things that travelers tend to leave at home (cotton swabs nail file sewing kit etc.). the food in the restaurant was really delicious. also the customer service at the hotel was wonderful everyone always smiled and said hello to you which was very refreshing. the concierge was helpful as well. the hotel is a short walk to many food places and michigan ave shopping. this is a great hotel for if your doing the whole american girl store thing its real close. i would really enjoy and recommend staying at this property.',happy
id30155,' gorgeous hotel newly open but getting worn out fast. many service glitches... none mal-intentioned but lacks coordination and service that a renovation of this caliber deaerves',happy
id30156,' stayed here october --. door staff very welcoming and friendly booked into room very efficiently all staff we met during our stay were very nice. on entering the room first thing you notice is the superb floor to ceiling windows with lovely view across the bay. great ! no housekeeping issues the room was spotlessly clean as was the whole hotel. one evening we were warned to avoid a spilled drink on entering the elevator by the time we had dumped our shopping in the room and returned to the lobby - it had been cleaned up. the bathrooms have no tub on --th floor i believe only the top three floors have tubs - other rooms are just showers. like many newer hotels the bathroom doors slid closed but did not lock - could be annoying. the flatscreen tv had excellent reception unlike some other hotels we visited on our trip. the in-room safe was very shallow unable to store cameras unless very compact size. hotel location turned out much better for us than we expected. bloomingdales is just one block away with the market street cable cars also handy. union square is a close walk and as we were walking around the city it felt a better area around the hotel than around union square actually. the huge westfield shopping mall is within the block so the usual food court options are available whilst open. directly across the road from the hotel is the chieftain irish bar which had a good choice of local brews really tasty fish and chips and burgers - and of course draught guinness. the staff in here were very friendly also. a few quibbles. the hotel valet parking is $--.-- fair enough for those requiring valet if expensive. no mention is made that a huge self-park garage is directly behind the hotel @ $--. hotel website could refer to nearby self-park option. the visit luce insert offering a complimentary glass of wine for every entree dish ordered during dinner. whoopee-do ! sofitel does this much better offering a complimentary glass of wine or beer at the hotel bar-restaurant - even without ordering food. often we go on to order more drinks and-or food at a sofitel after the free drinks - the offer at luce - we didnt bother. actually the luce bar itself is rather like an airport departure lounge sited awkwardly opposite the elevators. not very enticing but again the staff were great. final quibble the bottled water evian if i recall available to guests @ $- per bottle. we bought some at a nearby deli exactly the same @ $-.-- per bottle. nobody appreciates being hosed. our previous night at a hampton inn @ $-- rate had two complimentary bottles of water in room. we paid $--- at the intercontinental. previously in sf we stayed at fisherman is wharf or union square without doubt we preferred staying in soma area and will do so in future. to sum up for us this hotel was an excellent choice the view of the sunrise across the bay the cleanliness location and friendly staff mean we will definitely stay here next time in sf. thank you intercontinental san francisco !',happy
id30157,' we only stayed for - night but we enjoyed the hotel. the location is great. we took the sightseeing bus right from the front of the hotel. the area is full of stores and restaurants. te breakfast was great (not included). we got a room on the --th floor and the view was great. the parking is pretty expensive!',happy
id30158,' in my opinion the moore hotel couldnt have been a nicer hotel. im so glad that we stayed there. it is two blocks away from the market and close to some great places to eat. not only is it close to everything but the price was great. the rooms are very large and clean (with no strange bathroom smells). we even had a nice view and didnt get charged an extra $----- dollars for it like the other hotels wanted. if youre not fussy and dont need room service this is a great place to stay. also when i made my reservation a month in advance the man i dealt with was a real sweetheart. he was very friendly and helpful and never got annoyed with my -- questions and the - times i called back to make sure everything was okay. the moore hotel definitely made our stay in seattle very comfortable and enjoyable. it will be the first place i come back to the next time im in seattle!',happy
id30159,' stayed at the hotel over the easter weekend with - friends as a treat for my birthday. the hotel is fantastic. really luxurious. the staff are very friendly and always helpful whether they are recommending places to visit or simply calling a taxi for you. the hotel rooms are lovely huge tv loads of room very nice toiletries left every day in the bathroom enormous fluffy white towels and the most comfortable hotel beds ive ever slept in. we were left chocolates every night and the night before easter sunday we were each left a lindt chocolate bunny. such a nice touch. the location is excellent on madison avenue between --th and --st and right opposite st patricks cathedral. i would love to go back again.!!!!',happy
id30160,' this hotel is all hype. our room was small and faced an alley across which other windows faced ours and were so close that our curtains had to remain drawn. the furniture and decor were cheap and the ac was noisy. though advertised the room price did not include breakfast. also online booking indicated a free upgrade to the best available room however the clerk refused to honor our request even though she told us better rooms were available (for $-- more). one can do much better in sf.',not_happy
id30161,' we just returned from a wonderful time in nyc and the hilton times square added to our enjoyment. the hotel is located in the heart of times square just steps away from the action and right next to the subway. the view from our room was incredible. we could see the hudson river as well as the clock and ball from times square. the nyc skyline was exactly the view you hope for when staying in the city. the only negative i can mention would be the construction and having to enter the hotel from --st st. instead of --nd st. this requires you to walk by the back of some of the business that front --nd but it was only a minor inconvenience. the hotel staff was warm friendly and very helpful. all in all a great trip and a great hotel! we hope to stay there again and would highly reccommend it to any one wanting to stay in times square.',happy
id30162,' the hotel was good in terms of location. everything was in close proximity but the sound from the road was so loud that it really didnt give us much time to enjoy the hotel. but the fact that it was centrally located was one good thing that made our money worth. but if someone is really looking for a romantic getaway or something i dont recommend this hotel.',not_happy
id30163,' good staff ok breakfast decent bar clean pool but small and good rooms. a few flies from stable next door and lobby ac was out but still enjoyed my stay.',not_happy
id30164,' service -stayed for an extended weekend under two different reservations (booked the first two nights with a consolidator and the last night directly with loews). was told by reservation desk staff upon check-in that my party (my friend his wife and his young child plus my wife) would be automatically moved from the two rooms reserved with the consolidator to the two rooms reserved directly with loews since the rooms reserved are of different classes. check with the reservation desk on monday @ -pm and find-out that the new rooms are not ready yet. go up to the old rooms and find that we have been locked-out. go back to the reservation desk to get the key cards re-enabled. go on a shopping trip and come back to the hotel at -pm -- rooms still not ready. ask to speak to the manager -- clerk goes to a room behind the reservation desk and comes back a few minutes later -- told person who has one of the new rooms has not checked-out yet -- after much back and forth reassigned a single room with two bedrooms. professionalism – a member of staff mistook my friend’s wife as part of the hotel’s housekeeping staff and admonished her for drinking the coffee that is made available in each guest’s room. amenities – furniture and baseboards shopworn; stain in one of the bedspreads; window left open and hard to close because of a bent metal frame plus many years of oxidation.',not_happy
id30165,' of the many hotels ive stayed at for work this year the pan pacific was by far the best. the layout of the rooms at this hotel are amazing too very open while being cozy at the same time. im an incredibly light sleeper but at this hotel i fell right asleep and didnt wake up till the alarm woke me up. the hotel gym is actually in the building next door and it gets pretty hot and crowded. i highly reccommend going for a long run around the olympic sculpture park if the weather allows) instead of waiting for a (in my case broken) treadmill. the food is ok but i enjoyed the bar at the whole foods downstairs much much more (especially the breakfast cafe in the front!) the only trivial improvement that could be made to the hotel is the bathtubs - the location of the drain makes it hard to sit in the tub and watch tv.',happy
id30166,' our family stayed in this hotel for five nights and we had a great time here! it is a family friendly and pet friendly place my son loved the pool and spent three to four hours there everyday! they had children is movies and free popcorns on friday and saturday nights in the pool area imagine that children were splashing water and watching a good movie at the same time! i loved the atmosphere along marina warm air firepits decent restaurants staff are nice and helpful children feel free in this hotel! we had club lounge benefits and they were great! breakfast and late afternoon appetizers-drinks were all included and the food was very healthy and the view in club lounge was fantastic imagine sitting on the --th floor with big bay windows and to watch sunset! free wi-fi access and you can take water bottles as many as you like. in summary we loved the location and beautiful marina and city views nice staff great atmosphere for family and children on vacations definitely worth the money. the only issue we encountered was the housekeeping schedule and it was a bit late one day like -:--pm after we had returned to the hotel.',happy
id30167,' outstanding service.lives up to the expectation. special thanks to tasmina. she made our stay memorable. i will recommend this hotel to my friend and families. thank you.',happy
id30168,' an absolutely wonderful place to stay. the staff is outstanding and the hotel is terrific. we had a room with a great view and plenty of room...like a one bedroom apartment. we love the action of the beach and its just a block away. highly recommend.',happy
id30169,' what a great weekend we had at the gansevoort! we knew the hotel would be fashionable and assumed fun which it was on both accounts but the real suprise for us was the incredible level of service we received across the board -- from checking in to room service and little things we needed throughout the weekend the staff was consistently great. we have already made plans to return this fall for a long weekend of shopping and dining to try all the places the staff recommended that we couldnt get to because we ran out of time. if you are looking for a hotel with style but dont need the staff with attitude that seems to often come with cool boutique hotels (not great for out-of-towners like ourselves who can be sometimes intimidated by snobby staff) then this is the place to stay. the location was also amazing and the places the hotel sent us were all interesting close places to eat and shop.',happy
id30170,' we flew in on a red eye from the east coast. i had bid on and won this hotel through priceline but after reading the reviews i was a little scared. as it turned out there was no need to be. they provided a free shuttle that picked us up at lax. we checked in at around -am which felt like -am to us. we had requested adjoining rooms but priceline did warn us that there was no guarantee. there actually were none left but the woman at the front desk found us two rooms next to each other which was fine with us. we must have been in the newly renovated section because we saw none of what was described by other reviews. the hallway and rooms had thick plushy carpets. the room was very clean. the bed pillows and linens were extremely comfortable. it was serriously one of the best night is sleep ive had in a hotel. very quiet and comfortable. we had the breakfast buffet in the morning which was very good. they also provided a free shuttle back to the airport so that we could rent a car. i would not hesitate to stay here again!',happy
id30171,' the air conditioner did not work. when it was reported the desk clerk rudeand acted like i did not know what i was talking about. room was not cleaned well for second night stay. and the breakfast advertised a joke. the bed sounded like ie was breaking whenever you moved. tv controller falling apart and held together with tape.',not_happy
id30172,' we just returned from a stay at the marriott plaza san antonio. i was extremely skeptical to stay at the plaza after reading some reviews posted on this website. i had purchased our stay through priceline at an incredibly good deal. upon arrival we were greeted warmly by the concierge. at the front desk i gave the clerk our priceline confirmed reservation number (that i had reserved the day before.) she looked up our reservation and found that our reservation had been cancelled by priceline (for some unknown reason.) she immediately called the manager who arrived quickly. he instructed her to check us in and he would call priceline himself. the manager and clerk were very courteous and professional and took care of the customer first (a rarity in this world.) we then went to our room which was very lovely. the plaza is under rejuvination and they have completely renovated the guest rooms halls grounds and are currently remodeling several conference rooms. the manager said that the hotel remodeling would be completed by the beginning of april. the pool is lovely very comfy lounge chairs. the grounds are lovely with exotic birds walking about. some extra notes about the hotel. our room was not only lovely but very very quiet. we did not hear any noises during the night (a nice thing as we were vacationing with a two year old and five year old.) also a fellow traveller in the parking lot was being assisted by the concierge staff jumpstarting his vehicle. they used the hotel is courtesy car (a newer cadillac.) the two staff members were being extremely helpful to this gentleman taking care of the jumper cables and getting their hands dirty so that this gentleman could get on his way with his family. my husband and i were more than pleased with our stay and plan to return to the marriott plaza san antonio for another visit. marissa a. lake jackson texas.',happy
id30173,' we recently stayed at the embassy suites for a family reunion. the hotel did an excellent job during our stay. there were three family reunions going on for labor day weekend. it was extremely crowded at the managers reception and breakfast but the staff took care of everyone. the pool was a very nice size and so was the fitness room. due to family reunion activiities; i was unable to utilize the pool or fitness center. the hotel was very clean; however items for room service and breakfast were not picked up in the hallways promptly. i remember seeing items in the hallway for the entire weekend. but overall the hotel is in a great location and was very clean.',happy
id30174,' an over large hotel. room access seems to have been styled on a motel. not impressed with the rooms. the lobby area is impressive and the barman makes a mean margarita. the reunion tower restaurant just a lift ride away was the perfect place to eat. the food and service was more than good and the night views (rotating) over dallas were second to none. the hotel was a short walk away from the book dealey plaza and the west end.',not_happy
id30175,' great location a bit non up to date interior carpets sharies even tv sets is not really ----. friendly staff good rates large rooms i booked a standard rooms sort of got a one bed room suite. a bit noisy rooms from traffic but hey its manhattan lexington ave. and where is the complementary wifi shouldnt it be included ----? no minibar but a small kitchen fill you fridge from the deli thats good beds very comy pillows not to big to shubby a strong - star it is',not_happy
id30176,' i recently stayed at the four points and when i arrived i was suprised at how easy it was to find with it being surronded by so many other buildings. when i walked into the lobby i was amazed by the decor and how beautiful it was. but when i went to check in my room was checked out to someone else. but the staff was really good and accomdated our needs so well that i am willing to make this hotel my permanent hotel for all my downtown weekend stays. i am now planning another weekend trip downtown chicago and this time with the family so we can enjoy all the special amenities the hotel has to offer. thank you for making my weekend get away an enjoyable one. great job!!!!!',happy
id30177,' i stayed - nights at the w seattle and enjoyed what i consider to be one of seattle is best hotels. the staff was unbelievable the beds are the best and the restaurant is off the hook. one of the best locations in the city as well.',happy
id30178,' sorry this review is long but i am worried my last review of - stars for this hotel is no longer timely. we have stayed at this hotel before and returned because we loved it the last time. i booked my stay with an omni gift certificate that i bought at a silent auction. after a few unreturned phone calls to various staff i was told i could not pay to upgrade to one of their breakfast packages (those are a better deal). ok-no big deal-just thought i would ask since we enjoyed the restaurant last time for breakfast each morning. (we are gold starwood members and are accustomed to free breakfast in their club lounges. hilton always gives us coupons for free breakfast too. omni does free room service juice-coffee for its members but with kids it is hard to beat free continental breakfast in a club lounge.) we arrived on saturday night and checked in without incident. our room was as lovely as last time. the big windows are very cool and the staff put us on the top floor where the view is great and the street noise is lessened-very nice. sunday am found us at the pool. we enjoy their pool on the roof of the -rd floor. it is such a nice place in the middle of downtown. we did notice all the kids had backpacks filled with toys. my kids kept asking why we didn’t get one. i don’t know? when we left the hotel for the day we stopped by and asked at the front desk. oh you didn’t receive one? they gave us some and a coupon for free kids meal (but only from -:-- to -:--) at the pool grill. we went out for the day but promised the kids we would be back for hot dogs by the pool. we enjoyed the new fort woth science museum and imax (always - star) and had lunch at fred’s (cute diner near downtown but not worth the sunday brunch wait this time). we left the museum at -:-- and rushed back to the hotel for hot dogs. wow what a chore. my husband spent ----- minutes standing by the bar at the pool (and it is still hot in sept in tx and there were no chairs) waiting on this one poor boy to make the kids meals. then they ran out of chips and you had to stand in another line to get a drink he said. not worth the effort at all. plus it was so windy we quickly lost one drink to the wind. i tried to get a refill but gave up after waiting for -- minutes at the bar. why were they not prepared for all these kids? if you are going to pass out coupons for something easy like hot dogs for a - hour window then grill up some hot dogs and buy some chips and pre-pour several sprites. any mom who has organized a birthday party for -- kids knows how to do that. don’t expect this one poor boy to do all of that himself. he looked like he was about to pull his hair out. the idea was good but the execution was poor and frustrating to everyone waiting. (we experienced a similar long wait the last time we ate at the pool grill but we were told it was just the memorial day crowd. this time it was a holiday but there wasn’t really a crowd at all-several empty tables at -:-- pm.) our kids enjoyed the kids club next. they convert a large meeting room into a play area on the weekends during summer. they had a movie playing and a bounce house was new this time. the kids loved that. but hardly any kids were in there? i don’t think anyone knows about it. the next morning i was awakened by my husband asking me what i wanted to do about my shoes. what are you talking about???? it turned out that before - am someone called our room (on labor day which is a us holiday and i was hoping to sleep in) to tell me that my shoes that i put out for a shoe shine at - pm on sat (-- hours earlier) couldn’t be done unless they put white polish on my bone colored shoes. they wanted to know if i wanted them to use the wrong color? (of course not.) i told them just to return the shoes. great. now i am wide awake and one of the kids is awake. who calls a hotel room to wake up people regarding shoes by - am on a holiday? crazy. then they didn’t return my shoes as i asked. when i was in the kids club -.- hours later i mentioned to the kids that we had to leave to go find my shoes that had been missing. a nice female employee offered to go find them for me. a bellman type man returned later with my shoes. (why didn’t they timely put the shoe bag on my door with a nice note explaining they are out of polish—no big deal.) when we checked out i mentioned to the front staff i did not appreciate the pre- -am phone call. a management-looking man stepped up and took full credit for calling me. (he seemed very proud of it for some crazy reason.) i appreciated the honesty (his mom would be very proud) but explained i was trying to sleep in (which is priceless for working moms and which is part of why people check into hotels to not wake up at the normal time for school-work). he never apologized; he still though calling before - am was great customer service. i thought by politely telling him i disapproved he might not wake up any other poor mom on a holiday? i hope so. i do know i was looking at a sheet of paper with some notes on it when i was talking to him. he asked me for the paper. i told him it was just notes but i gave it to him thinking maybe someone would contact us later? it has been over a month now and no one has ever called. so now i am starting to wonder if maybe he wanted to keep the paper so no one else saw it? who knows. perhaps he doesnt have kids or a wife so he is clueless about my concern? we had another issue regarding room service being an hour late (we called them to ask if they were coming at all and they didn’t seem to know about our order we hung on our door the night before) but they resolved the issue by taking $-.-- off the bill after the i explained the waiter told me the tip was not included (so i tipped him) and it was actually included. i would tell you not to order the $- croissants off the room service menu. i actually took a picture of one of them since it was barely larger than a sugar packet. it was almost a joke to my hungry kids. but it really didn’t matter since they were so stale-chewy that the kids would not even eat them. we really like this hotel for several reasons (new great pool and centrally located to all the activities in fort worth) and we will probably will go back but i was just disappointed by the service this time. over --% of the time we asked them to do something (other than provide a room) staff did not execute well. they have a great free kids club but they don’t advertise it. other hotels give you a schedule of events when you check in so you can plan accordingly. (i mentioned this when we checked out and was told there was a schedule in the backpack. we looked (thinking we must have missed it) but neither backpack included a schedule.) this hotel is just so so close to being really great. we hope on our next visit they will have these kinks worked out. we enjoy omni’s a lot and the price at this one is very reasonable for a weekend getaway. we are hoping it was just an off weekend for them. lots of north texas area families would love this hotel for a staycation if they can work out the kinks. it takes first rate service to make guests want to come back. a pretty new hotel is not enough.',not_happy
id30179,' this was a great hotel for our vacation. the hotel is nice the pool area is average the breakfast had a good variety clean and safe. the free transportation made it worth the stay. they will transport you to and from the airport zoo and seaworld for free. they do have preset times for the trips but if you would like to stay longer or go back earlier they will accommodate that as well. the location isnt downtown so you dont get the bright lights big city feeling but we were there with small children so that wasnt the atmosphere we were wanting. the fairfield is also walking distance to the transit center which was also nice for the days we went to the beach. i would definitely recommend the fairfield oldtown!',happy
id30180,' this hotel was good for the nite.called from airport three times before phone was answered. shuttle was on time. for the price i could have tried other hotels. restaurant on premises right next door. room was standard. it was ok.',not_happy
id30181,' a wonderful surprise. outstanding in every way.will stay again. the beds are very comfortable room very large and clean. quiet heat and air with a wall themostat. they need to have another shuttle for airport pickup. we had to wait thirty minutes at the airport. very nice breakfast area and food. staff was very helpful and pleasant. seems to be rather new.',happy
id30182,' my husband and i stayed at the westin times square for our anniversary. short two night trip. the location of the hotel is great located close to everything. hotel is comparable to most westins. upon check-in we were not told we had been given a handicap room but realized it very quickly when we got into the room. outside of the handicap room stains on the carpet and the noice in the hallway the room was fine. bed is comfy as usual and handicap bath was actually ok walk in shower and all tiled. lighting in bathroom was pretty dim. overall it is better than a sheraton but not as nice as a resort style westin. the quality is decent (not great) but for nyc i think location and decent quality is ok for a hotel in a $--- a night price range. if you can find a better boutique hotel stay there this a big hotel with ok service. bar is nice and pretty crowded.',not_happy
id30183,' a friend and i spent a long weekend at this small charming hotel on a quiet residential street just off connecticut ave and conveniently located in between dupont circle and adamsmorgan both great neighborhoods for restaurants and unique shops. the room was a bit small but very clean beautifully decorated and most important the beds were very comfortable with fluffy pillows. the bathroom had a big bathtub with a hard shower and lots of little amenities. the lobby area has nice comfortable chairs and a huge tv if the one in your room isnt big enough for you! we did not eat breakfast there but there are lots of places within walking distance for great breakfasts--try afterwords cafe in the kramer bookstore or the diner in adams-morgan. the front desk staff was very helpful when we needed advice or directions. the bus is only a long block away and the metro is just a -- minute walk down to dupont circle. i would stay again the next time i go to dc. after spending all day tramping around museums and fighting crowds it is nice to come back to this little quiet haven and have a nice cup of tea and a biscuit !',happy
id30184,' i stayed here in early august for a couple of nights for business. as we took a red eye flight from the west coast we arrived really early. we had hoped to be able to check in early- yes it was wishful thinking but given the cost we (wrongly) thought they may be able to either: check us in early or -) have an alternative to help freshen up. though the check in experience was pleasant (the front desk staff were awesome) they can certainly improve their bell hop service. yes weve all heard the stereotype of new yorkers but ive seen significant change over the years. we had to store our luggage for the day (because we arrived early and not wanting to bring the luggage to office) and when my colleague nicely asked if he could have his luggage retrieved because heforgot some important items to bring to the office the bellhop staff made it known how un he was - loudly complaining that people (meaning my colleague) should know what they need. while i can pass this up for a bad morning when the attitude didnt change (though different bellhop) when we retrieved the luggages at the end of the work day so we can bring it up to our rooms we put it down to not-so-great customer service. so while i liked the hotel - the hotel itself was in a great location great amenities and it sure smells really nice when you walk in how a guest is treated is very important so im still waivering on a next stay (remembered to write a review because another business trip to nyc is on the horizon in the next few weeks). the one down side i experienced i had to ask the front desk to have the shower-bath tub fixed as the water was not draining properly. it was fixed quickly. im giving this hotel a -.- rating to give them a benefit of a doubt.',happy
id30185,' my wife and i recently returned after a one-night stay and were quite impressed. after having previously stayed at both the hyatt and the renaissance we would probably rank this one as the best of the inner harbor properties. first and foremost was the staff. they were excellent. we hardly had to wait for our bags car or the roomservice. everyone was friendly with the front desk representative handing me a gift bag complete with an apple potato chips and a bottle of spring water at check-in. this was a nice touch and helped to set the tone for a great weekend. our room on the --th floor was clean and spacious with a wonderful view of the harbor. in fact most of the hotel rooms are designed so that you can have a nice view regardless of vantage point. the pool and fitness area on the fifth floor while small has a patio where you can walk out and get a great view of both the harbor and the downtown skyline. it is worth a few pictures. the marriott is a about a five to ten minute scenic walk to the national aquarium and all of the restaurants including ruth is chris steakhouse and mccormick & schmick is. you cant beat the location. you cross over a pedestrian bridge and you are right there. the area is also really great for runners and bicycle enthusiasts. we paid about $--- for the night on the marriott site but felt it was fair considering this is a legitimate four-star hotel. we enjoyed ourselves and would definitely stay there again in the future.',happy
id30186,' everything about this hotel is great! having stayed in boston numerous times (as well as ny la san francisco and chicago) i can honestly say this hotel is fantastic! the service is uniformly attentive and friendly without being intrusive. helpful? check. professional without being stuffy? check. prime location next to the t and with plenty of cabs? check? two rocking good restaurants attached to the restuarant? check. odd wakeup call request fulfilled? check. is this place inexpensive--no. is it worth every penny youll pay for it? assuredly. i had a junior suite and it was outrageously large and comfortable. if i had known about this place before the boston marathon i would have booked it pronto. book it and make your self .',happy
id30187,' stayed for one night (july --) with husband and one teenager. the rate was more than reasonable (around $--) and the room clean. it had a fridge and microwave which was convenient. the breakfast was more than just pastries and fruit which was all i expected. it also had waffles eggs bacon yogurt etc. we did not use the pool but it appeared clean though somewhat small.',happy
id30188,' we stayed here for four nights at the end of december for my birthday. the staff was friendly and helpful and the room was very clean. the breakfast is just ok but it got the job done and saved us time and money. our room had a wonderful view of the bay and the golden gate bridge. the hotel is on van ness so two bus lines run straight downtown; you can get anywhere with a bus pass and a schedule. you can easily walk to fisherman is wharf and all the restaurants and boats down there. id stay here again anytime!',happy
id30189,' the warmth coziness and the friendly staff makes it a great hotel. it is location is attractive as it is only couple of blocks from central park-columbus circle. though a little pricey but worth it completely. only caution is on the size of the rooms.',happy
id30190,' the lower restaurant at the sheraton brookhollow has great food and sizable portions. they have great service that i can attest to: my server dee was nice enough to return my keys to the front desk after i left them laying on my table. thanks so much dee!',happy
id30191,' would not stay anywhere else in ny. love everything about this hotel from the location the staff and the food. rooms are spotless and fab. rooftop bar overlooking the city very spectacular. could not fault this hotel. staff extremely accommodating and super friendly made us feel quite at home. cant wait to go back!!',happy
id30192,' the sofitel hotel has to be the number one hotel in new york city. from the friendly staff beautiful rooms and quality amenties all of your travelling needs will be met. we highly recommend a stay at the sofitel hotel.',happy
id30193,' this boutique hotel is different because it is very plain. no a-c small tvs and minimalist decor. this is not a fancy place but it is the right price for budget-minded travellers. the biggest problems are: -. parking- the hotel has no parking and no agreement with local garages. youll wind up parking nearby for about $---day with limited access to your car especially after dark. -. neighborhood- while it is two blocks from the pike place market the street is a little rundown and a little shady after dark. the street noise might keep you awake at night in the summer. -. maintenance- the hot water did not work in our bathroom sink and the elevator is small and noisy. after -pm you have to use the elevator all those things being said you cannot deny the value of this hotel for its location. just be prepared to get the level of amenities appropriate for your money.',not_happy
id30194,' i stayed there for - full days and i really like it. the breakfast was good enough for my needs and staff was more than helpful. yes the place is old but should be no problem for most adults. cheap food nearby denny is carl is jr and micky d is nearby saves you money. go ahead an spend your hard earned money on the place while it not be perfect it is a very good deal for the price. god blessing to all.',happy
id30195,' we picked this hotel by location only.its very handy with union station and bus service to everywhere in la.....fast food franchised outlets on ground floor with china town and mexican historical market and church nearby.staff were extremely helpful and friendly.good value for money....would definately stay there again',happy
id30196,' stayed at the sheraton for - nights during a recent business trip. the hotel is showing its age and is honestly nothing special. we prefer to stay at the w downtown but it was already booked due to the f- racing event that was happening that coming weekend. the sheraton is conveniently located and an easy walk to some of the downtown spots. parking costs $---night which seemed pricey to me. rooms are adequate. the bathrooms are a little dated with shower curtains. and the closet in the room was squeezed into the bathroom too. size of the room to me was on the small side. i didnt spend a ton of time in my room so it wasnt a big deal. we ate the breakfast buffet downstairs one morning and it is your standard buffet. not great but will suffice in a pinch (and it was free with my rate). the highlight of our stay was hanging in the bar with a great bartender jason. he offered great suggestions and shared some of his specialties with us. super nice guy and made staying in the hotel really fun.',not_happy
id30197,' it is kind of hip or lots of hollywood wanna-be is here. if youre into this type of people then you might like this hotel but if you come here to try to get a good night sleep?...forget it. people come here to party in their rooms. loud obnoxious music drunk people. dont get me wrong i like to party and drink but i dont want every charlie sheen wanna-be living next to my room and thrashing the room while i can hear everything in the next room. so come here to party not to sleep.',not_happy
id30198,' dont let the westin name fool you into staying at this hotel; i cant believe they own this property. it is like no other westin i have ever stayed in. we stayed here for seven nights for a conference. it is true that the hotel is located in the financial district and the streets roll up after -:-- and there is nothing to do unless you take a $--.-- taxi ride out of the area. the hotel is set up in the colored tower system and you get placed in one. you can get to any other tower from the one you are staying in but if you want to get to an elevater to get to your room that can be tricky. if you are on the first through the sixth floor you need to be on an odd numbered floor to get an elevator to your room; it is the wierdest thing i have ever seen in a hotel. if you want to go to dinner at the steak house on the top floor and overlook the city you need to go to the red tower; it is the only elevator to take you there. you might want to bring dinner with you though it took -- minutes to even get a waitress to walk by to tell us she would be with us in a minute; we just wanted drinks and dessert; we walked out. the rooms can be small and we had one of the smaller rooms; two double beds up against the wall and the windows. with four people you will tripping over yourselves trying to move around. the shower dripped the entire time we were there even with three calls to the front desk. we didnt have any heat in our room the entire time we were there. i called for service five times. i finally stopped the service guy in the hall because he was working on the connecting unit next door. the heat worked for about an hour and then was blowing cold (in mean air conditioner cold) air the rest of the time. i did again tell them on checkout and got an im sorry from the clerk. i bought a new pair of slippers for the trip for the room; when i left from the room only they were black on the bottom; yuk. there is only one small outdoor pool and no jacuzzi anywhere in the hotel. you have to pay for internet service and to use the workout room. the downstairs bar and restaurant(s) are terrible and over priced. a child is order of pancakes from room service was $--.-- (tax tip delivery incl.). we did go to the garment district shopping. if you take the bus it is at -th and figeuroia and it is the e dash bus. it only costs a quarter but the bus is always full and everyone pushes and shoves to get on it; it is the primary transportation system for the hispanic population in la and the bus driver was not fluent in enlgish to help get off at the right stop; get a map from the hotel before you go. a taxi is $-.-- one way. the american girl doll store is also located in la; there are only four in the us and one is here. my girls loved the store and we took a doll home. it is about a -- minute cab ride without heavy traffic from the hotel. the cab is cheaper from the hotel to the store than the cost for the ride back. you can take the metro bus --- express but its a few blocks walk etiher way and not recommended at night. i hope this reveiw helps.',not_happy
id30199,' i stayed here while in baltimore with my cousin who is a kidney transplant patient. everyone on staff is kind helpful and efficient. the lobby laundry workout equipment and terrific c level are all nice. breakfast is as complete as any suites hotel. coffee breads bagels cereals fruit etc... are all fresh!! staff is pleasant and calm. the evening wine-beer-snacks is also relaxing and welcoming. cannot say enough good about how these folks make it easy to be here. accept any restaurant recommendation they make - they were correct each time for us. they were helpful with getting taxis to johns-hopkins and the airport. having the vouchers with yellow cab and checker is another plus! the hotel is handy to a drug store and subway and of course the wharf! the only negatives for this location is the street noise (apparently the univ of md emergency room is just up the street). the bathroom in our suite is a little dated but very clean. the shower pressure and water temp are terrific! i will readily stay here again when we come back for follow up appointments and can easily recommend it for others.',happy
id30200,' i got a steal of a package rate ($----night plus room service breakfast for two each morning for $-- and parking for $--.--) so my bride and i used the sutton place for a minor anniversary weekend and spent the money we saved on fine dining. we really like the gold coast neighborhood so that weighed heavily on our decision. we had also stayed one night at the sutton place four years ago so we knew the property. unfortunately imho the sutton place property and service has slipped in the interim. we stayed ------- on the --th floor. upon arrival at -pm friday which is check-in time there were no doormen or bellmen around - we had to carry our own bags in. this saved me some tip money but it was very cold and we would have appreciated the assistance. however there were four front desk staff with no one waiting - couldnt they have pitched in? we asked for a deposit box for our jewelry and cash and the one they gave us was very difficult to open - so much so that the staff who retrieved it for us in later days bemoaned the original placement and said they should have given us another box that worked properly. our room was as small as i remember them from the previous visit and the tv was a flat screen but a tube and not hd. the carpet and wallpaper in the room and the bathroom tile and wallpaper are showing wear and the shower drain was slow. also the hot water was an all-or-nothing proposition so you either were chilly or lobster-red. when i approached the front deak about moving they informed me the house was full and there was nothing they could do. i like to work out and used the fitness center each morning. it had a nice view of the rush-state viagra triangle but was only a passing effort at being a real fitness center. two treadmills two bikes an elliptical trainer and some kind of all-in-one weight-cable apparatus were shoehorned into what on other floors is probably a guest room. i really dont like to have to ask housekeeping for ice but in the sutton place that is what you have to do. we enjoyed our room service breakfast daily - no problems there at all. delivery and gratuity were included in the $-- per person charge and it ended up being probably a --% discount. there were no newspapers or coffee service in the lobby of this hotel. i have become accustomed to beign able to enjoy a cup of joe with a newspaper apres workout while my bride sleeps in. not at the sutton place. no en suite coffee maker either. we didnt even try mexx kitchen - when you walked into the waiting area of the restaurant from the hotel the temperature dropped about -- degrees - not comfortable at all. i thought maybe there were trying to save money on the heating bill. also - no free internet wireless or not in this hotel. you have to pay $-.-- for -- hours (not -- hours as at all of the other hotels ive ever had to pay for internet service) and their business center is accessible only for a fee. upon checkout we had to wait for a bellman who then delivered our bags and shopping finds to the lobby - not to our waiting car. i tipped him and asked him to take them to the car but he told me the doorman will have to do that. sorry but i tip only one bellman from the room to my car...so i took the bags out myself because the doorman was nowhere to be found. in short we got what we paid for i guess but this is a ---- aaa four-star rated hotel. what gives? next time it is back to the sofitel!',not_happy
id30201,' we stayed overnight at this hotel during a trip to seaworld for my son is -th birthday. we are a family of -. our room was on the -th floor overlooking the pool area. the room was ok nothing special and we felt it was small for a suite hotel. parking in the tightly spaced garage was a challenge with our suburban but we managed. the biggest complaint we have is that we paid online before staying to secure the best internet rate and then the hotel charged our credit card again after we left! after spending about an hour on hold with the customer service line and then transferred i was able to leave a voicemail for their accounting person in the hotel. we have never heard back from this person in any way but the charge was reversed on our credit card. however i cant say that is because of my phone call to the hotel or my phone call to my credit card company. i feel that this should never have happened and that it was very poor customer service to not respond to my phone call. and the hour on hold just to leave a voicemail didnt help!',not_happy
id30202,' stayed here for three nights last week. we found the hotel on trip advisor. we were not disappointed and liked the atmosphere. the staff were helpful and friendly. the hotel is well suited and within walking distance of the main sites if one is an enthusiastic walker! the only area we needed public transport for was haight asbury. if you are coming from the airport take a shared bus as these are quick and relatively cheap and will get you from door to door. we would use this hotel again. clean rooms close to town.',happy
id30203,' after dropping our bags off with the bell boy we were directed to reception. as it was late there was no queue and check-in was extremely quick. we were told that we had received a complementary upgrade as we were on honeymoon. my husband and i travelled to the waldorf astoria and it was phenomenal! i was in complete awe as soon as i stepped into the hotel. it is is stunning! we had little difficulty using the lifts - during the hours of -pm - -pm you are required to insert your key to be able to use the lift. as well as the security-concierge at the hotel this is an additional security check - brilliant idea! we arrived at our room to find the bellboy patiently waiting with our bags he followed us in and promptly set about turning on lights and explained how the air conditioning worked. he ensured we were completely satisfied before leaving. as we had arrived late and were very tired we had a look at the menu and thought about ordering room service for breakfast. the prices are obscene but we decided to go ahead just for the experience. breakfast for two was extortionate but i’d do it all over again! the service from the porter the way the table had been laid the huge selection of food...wow! there was so much food and it kept us going all day. the housekeeping staff were equally attentive; like magical fairies who come but are never seen. not once did i see a maid or even a trolley whilst staying at the hotel yet everyday our suite was spotless! the decor is the room was a little tired but considering the capacity of the hotel they are doing a pretty good job keeping it to the standard they have. communal areas and breathtaking! everybody should visit once in a lifetime. superb!!! we had our entire weekend planned with walking routes and itineraries. we ended up getting bus tour tickets and it was the best thing we could have done. we saw so much of new york that we wouldnt have seen otherwise and to hear local knowledge is fascinating. i would also recommend a visit to grand central terminal and st patricks cathedral especially if you like architecture. central park is also full of history and if you go to the empire state building then i’d definitely recommend getting the audio tour.',happy
id30204,' i stayed at this hotel for business probably -- times over - years. as stated elsewhere the location is great. --- block from the subway - blocks to empire state and macys. lots of restaurants in walking distance. several on --rd st if korean isnt your thing. if korean is your thing..heaven. it is a great mix in the neighboorhood. never witnessed any crimes other than parking violations. the rooms are all different. most are on the small side typical of nyc. it is an old building so...some bathrooms have bathtubs some only showers. im a smoker and always requested the --th floor. the rooftop bar is co-located there as well so it can get a little noisy with revelers waiting for the elevators at - am...but i kept requesting --. speaking of elevators...there are -. the bar is crowded on nice days and thursdays and fridays especially. it opens at -:-- so this is a slow time for the elevators. the staff usually reserves one elevator for guests when busy and that helps. breakfast can be another busy time for the elevators. i developed a relationship with most of the staff over the years. so i cant give an unbiased opinion. i can say they are all really nice people...their job is difficult at times. i would still be staying there but the rates went up this summer and they wouldnt negotiate a rate for multiple stays so my company made me stay elsewhere. i wish i could still stay there...it is not - star or anything. but the number of times i stayed there probably speaks for itself.',not_happy
id30205,' this hotel is right in the centre of new york. i would class it as --- star. it bristles with life in the lobby. the staff were great and have a load of time for the guest. the tourist info is very good and the rooms are comfortable with good air con and ice machines in the hall etc. all the staff were excellent with breda particularly helpful in assisting us to phone the uk back home. we would use this hotel again without doubt.',happy
id30206,' went to san diego to see the padres in the new downtown ballpark and we needed a room that was close to the park and could sleep all five of us. picked this hotel as it could accomodate us and was not too far. the positives: staff is service oriented hotel is generally upscale restaurant has a very nice ambiance and it is within walking distance to petco park (about - mile------ min). the negatives: the room itself had a dated feel especially the bathroom. in our room the shower door was literally coming off the hinge. also the sheets on the sleeper bed were not clean but to the credit of the staff they immediately brought clean linens and comped us two breakfasts. we just came back from a stay in las vegas at the wynn where we had an enormous state of the art suite in a brand new hotel so our opinion of this hotel might have suffered a bit for the comparison. but i think it is fair to say that overall the sheraton suites is a nice hotel just not - stars and not the best value at about $--- a night.',not_happy
id30207,' we stayed at this hotel with high expectations in mind. unfortunately they were not all met. although the staff at reception and in housekeeping were very pleasant the same cannot be said of those in the bar and restaurant. their attitudes were not only unhelpful but very brusque. particularly the barman who was very patronising and rude. we thought that maybe thay were having an off day but after - days we realised that the service was not going to change. these attitudes were quite unexpected as we paid £--- a night. if you are thinking of booking this hotel i would say shop around first as am confident that you can get better and for cheaper.',not_happy
id30208,' this was the second part of our honeymoon so i had expected great things. unfortunately it didnt live up to what i had read or been told by people who had stayed at this hotel. this hotel has the rudest receptionist and concierge i have ever met. i had thought foolishly as it turns out that all new york staff were friendly boy was i wrong. i will never stay at the hotel again or recommend it to anyone.',not_happy
id30209,' picked the fairfield inn manhattan -th ave. for location and price. what made it great was the staff. especially nice when travelling in an exhausting city such as n.y.c. daniel the bellhop was sincerely nice and helpful as were the others manning the front desk. breakfast was basic but in a nice enough setting. rooms were typically manhattan-sized small but modern. acoustics were fair. location was convenient to -th or -th ave. but on the side street of --th st. short walk to times square bryant park empire state bldg. easy access to subway. restaurants: frankie and johnnies across the street was quite good for the money. szechuan gourmet on --th st. had unusual chinese menu. la barrique on --th had live jazz combo.',happy
id30210,' we stayed in august after a long transatlantic flight. check in was quick but female staff member was unable to smile or greet. room was comfortable with high grade(lavazza) coffee making facility. toileteries were excellent-roth shampoobodywashconditioner etc. dawn over the airport a beautiful sight(we were jet lagged). shuttle drivers were excellentand should be commended for their punctualityhelpfulnessand willingness to help with bags etc.unsung heroes of this property. checkout was strange at -.--am only one female staff present-surely there should be more at this critical time. so had to wait -than goodness we were not rushing for a plane.',happy
id30211,' we booked our room through priceline for $-- a night on priceline had i paid more i would have been disapointed but for that price it was worth saving the extra money in these tough times. valet parking was $-- but well worth it if you are going to be in and out a bunch. the rooms were older and we had to move rooms due to the heat not working and the sink being clogged in our first room. in the second room everything worked fine but the shower seemed to have mildew or soap scum in both rooms. the hotel staff was extremely friendly and that alone with the starbucks in the lobby were the highlights of this hotel. if you are looking for someplace cheap to crash for the night this place is it if you are looking for more i would stay somewhere else.',not_happy
id30212,' my wife and i spent our anniversary at the canterbury and loved it. ive been in my share of hotels across the country due to business travel and was looking for something above and beyond the normal hotel experience. dont get me wrong ive stayed in some great hotels however the canterbury was incredible and ranks among the best ive stayed in. the staff was great rooms were clean and our entire stay was extremely enjoyable. well definitely be back! also make sure to make dinner plans at turner is located just off of the hotel is lobby. the food was as good as anything weve had in indianapolis and the wait staff was incredibly helpful.',happy
id30213,' went there for business staff was amazing as usual. hotel looks great and location is perfect. highly recommended and will return soon.',happy
id30214,' my stay at andaz was absolutely amazing! i have to say ive been in quite a few hotels around the world and i think the staff were by far some of the most proffesional accommodating and friendly i have seen to date. i felt very spoiled there you couldnt turn around without a friendly face being right there to assist you. the room i stayed in was spectacular i had a few friends traveling with me and their rooms were equally beautiful. great lounge area for having a coffee and reading the paper. nice dining area for breakfast lunch and dinner. a very beautiful bar for a couple of early evening or late night cocktails. also i felt it was the perfect location to stay in the city. great area to shop in close walk to central park the metropolitan museum and directly across the street from the new york public library. lot is of beautiful little breakfast spots all within a ten minute walk as well. my favourite was walking down to the east village everynight around sunset the city is so beautiful that time of night. my favourite neighborhood for dining and some of the worlds best cocktail bars. i will definitely tell anyone i know heading to nyc from here on out that they must stay at andaz',happy
id30215,' this was our second stay and it was very nice. great to have access to local transportation but they really cannot take you very far. downtown location is great for work but it is very quiet on the weekends. the stores and some restaurants arent even open on sunday.',not_happy
id30216,' lived up to our expectations!staff were very friendly and most helpful.we had a room on --th floor with - double beds overlooking park ave.it wasnt ready when we arrived so we were given a voucher for - drinks!only thing missing as in most ny hotels was the kettle and tea-coffee.they need to take a leaf out of our n. ireland hotels&guesthouses.you must try waldorf sunday brunch expensive but worth it! it is a perfect base for sightseeing and shopping.we walked to battery park so wear comfy shoes.took staten island ferry (free) at sunset and views were spectacular!breakfast at the rock center cafe was exceptional-we had a table right beside the ice rink.so was our meal in benihana.smith and wollensky was also worth the money.they are all just a few minutes walk away. go to top of rock early in the day to avoid queues-views breathtaking.buy a map for -$ so you know what you are looking at and go right to the top.bryant park worth a visit - christmas market and ice skating in a lovely setting.times square on a sunday afternoon has to be seen to be believed!cant wait to return.didnt have time to revisit central park but enjoyed walk by east river in the sun.',happy
id30217,' it is gotta be the most impressive hotel lobby in the world. the welcome glass of bubbly is a lovely touch. the rooms are pretty par for the course - very nice but nothing out of the ordinary. i agree with another reviewer that the sound-proofing is poor and add to that noisy a-c so they werent quiet nights. very close to the science museum the waterfront and right by a t stop. but we enjoyed it!',happy
id30218,' stayed here for - nights during comic-con and had a great experience. the hotel is right across from the convention center so when i found myself loaded down with swag from the convention floor i could run back to the hotel and drop off my stuff .. even freshen up before heading back into the madness of sdcc----. even if youre not attending a convention the location is pretty nice. right at the entrance to the gaslamp district you are surrounded by fabulous restaurants galleries shopping etc. there is no lack of things to do and places to see. parking at the hotel is absolutely expensive. $--.---night valet only. your only other option is to self-park at a nearby garage for close to the same price with no in-out option. this is just the way it is in the gaslamp district. internet access is free wifi in the lobby and free hi-speed (cabled) in the rooms. if there is one thing this hotel could do to make a marked improvement it would be wifi in the rooms. the desk setup is not really that comfortable. im more of a prop myself up with pillows on the bed type of surfer. there is even a really nice chair and ottoman in the room that i would have loved to have been able to get comfy in but the cable isnt long enough. my stay included free breakfast buffet. i only took advantage of this once as im not big on most buffets. the food was okay. not horrible that is for sure. but im a slow mover in the am so i much prefer room service with a big pot of coffee so i can slowly wake up and get ready at the same time. speaking of room service. omg! the gaslamp benedict was amazing. poached eggs on a thick sourdough (i think) bread with spinach tomato and turkey and an avocado hollandaise sauce. so delicious. about the train. yes. if you are in a room that overlooks the tracks you will hear the train whistle. the hotel provides ear plugs for those that are light sleepers. i must not be a light sleeper because i heard the train before drifting off and again in the morning but nothing during the night. i did however hear other guests wandering the halls. i think your level of disturbance will depend entirely on how rude the other guests are during your stay. the room was clean and comfortable. a-c worked fine. bathroom had a door closer on it which i found to be kinda odd. the bathroom also has a motion detection light switch so you have no choice but to turn overhead lights on. didnt really love that. water pressure was adequate but would kind of fluctuate up and down. even at the lowest point it was still decent so no real complaints. every single member of the staff was fantastic. every one. i hope to return here next year for sdcc ----.',happy
id30219,' the hotel is what you would expect from a hilton nice room clean reasonable size (for nyc). the location is very good in terms of transportation (e and r stations are few steps from the hotel) but until construction in the wtc site end it is somewhat noisy. the reasons i gave it - and not - are the construction and because at check in we were told that there are no rooms not facing the construction (when making the reservation we asked a room not facing the construction) which we soon learned is not true! that is something that i wouldntt expect at a hilton (lies to customs)',not_happy
id30220,' after reading the many terrible reviews this hotel has gotten i was very nervous about staying there. but i was surprised by what i found suring my stay. the staff was friendly not indifferent as i expected. yes the lobby sets you up to expect big things from the room and that expectation will not be met. however we found the room to be big enough (ive seen smaller) and it wa clean although a bit dingy with marks on the walls and an old fashioned bathroom. but we got this room by using priceline for the first time. and for $-- a night it was just fine. the restaurants in the hotel are great (especially schmicks for wonderful fresh fish) and it met all of our expectations for such a small price. if i had paid the full price i would have not been but for $-- the location could not be better and i can live with walss that need a paint job.',happy
id30221,' nice rooms and a great location. makes a great base for a san diego vacation. we had a party in the mission bay area to go to so we decided to make this a mini vacation and stay in the area. the staff was very friendly and efficient. we ate breakfast the next morning at the blue pearl on site and it was very good too.',happy
id30222,' my wife and i stayed july -st to the -th very helpful staff really nice rooms flat screen tv wi-fi ($-.-- a day) bathroom all tiled one sink full bath and rocket shower superior bath products every day lovely king bed and a real bonus there is a separate mini kitchen next to the bathroom with fridge microwave sink coffee maker there is a safe in the room but it does not say so in there information its a small hotel by new york standards only -- floors but has - elevators which are modern and fast we were on the --th floor great new york views its on a street that has very little traffic only a few blocks from times square the nearest subway is --th street really handy for getting around we would stay again its much better than the last few new york hotels weve stayed at.',happy
id30223,' the hotel was adequate at best. the lobby is infused with some really bad smelling scent. i wondered if it was a coverup. the decor is gray gray gray: depressing. and worst of all the water pressure in the shower was terrible. i used to live in nyc and have stayed in several hotels since: ny is know for its great water pressure but not here. also dont use the valet parking service: it is a rip off.',not_happy
id30224,' having stayed at the royalton last month i would not hesitate to return there or recommend. i have no complaints and the service across the board was fantastic - a big thanks especially to qiara and clay who were outstanding. worthy of comment was that the music in the bar could not have been better!',happy
id30225,' clean great neighborhood nice amenities like breakfast and pool. seemed like a great value when i read the reviews and we have not been disappointed in any way. would definitely stay here again.',happy
id30226,' not the fanciest marriott on the planet but its location - convenient to both pike place and downtown seattle - makes up for a lot. let is start with the good: the lobby bar and restaurant are all nice and comfortable. i could have done without the constant house music but hey: when youre that close to the edgewater (maybe two blocks away) you gotta compensate somehow. and now for the less-than-good: let is face it marriott is rooms are pretty blah. nothing special once you get past the lobby. and it is a shame because i love marriott is beds and the concierge lounge was a pleasant surprise here what with yummy veggies and goat cheese and dessert every night except friday and saturday. but overall the marriott waterfront is a nice place in a very nice location with adequate creature comforts and a capable staff.',not_happy
id30227,' would never stay here again. always a wait at the reception desk. the rooms were so tired. rugs were worn furniture had scratches bathroom was tiny view was horrible. tried to call front desk about check out and no one answered. went to the lobby and the line was too long to wait for an answer. wanted to have our luggage held while we were at a show and was told it would be $-.-- a bag. for $--- a night we expected a nicer experience. we go to new york several times a year and have stayed a many different hotels. this was the worst one!!',not_happy
id30228,' too busy small rooms phones in rooms not properly configured continental breakfast only for hilton diamonds (unlike the other hilton i just came from). overall best avoided. stay at the other downtown hilton or westin st francis - much better.',not_happy
id30229,' we have stayed at the tremont - times now over the last - years for weekend getaways. love it. perfect for the romantic weekend trip. location could not be better. price is reasonable. staff very nice. will continue to be a repeat guest. rs. atlanta ga',happy
id30230,' we lucked out and got a $--.-- room on labor day weekend in the heart of downtown san diego is gaslamp. we live in the area but decided it would be fun to have a istayvacation and show the kids some of the sites. had a beautiful room they checked us in - hours early. location was awesome in the heart of the gaslamp. they honored our request to stay on the quiet side - away from the noise of the trolley tracks. the breakfast buffet was delicious fully stocked and well serviced. within steps of the convention center petco park and the old spaghetti factory. the few downsides - $--.-- a night parking very small (yet classy) pool area and pricey breakfast - cost almost $--.-- for three meals. (though children - and under eat free.) great trip overall!',happy
id30231,' my husband and i stayed here last weekend and had a wonderful experience. the staff was very friendly and welcomed us every time we returned to the hotel. the location was steps away from times square which was nice. the free breakfast was a nice touch as well. the room was smaller than i had hoped but it was okay for a three night trip. also it was very dark. you have to use your room key to get the lights to work and it is so dark in the room that you cant even see the slot to put the card in to activate the lights. i appreciate the fact that they are trying to save electricity but it is a real pain when you cant see when entering the room. other than that everything else was great.',happy
id30232,' the hotel is quaint with a wonderful friently and helpful staff. the hotel had an elevator but i chose to walk - floors because of the peaceful energy of the hotel. i dont normally like antiques but this hotel was grand and im so thankful i found it. it was very homey not like the much larger hotels in the area.',happy
id30233,' stayed here overnight on july -th to be in a convenient place to walk to the fireworks. this is a great hotel! i am a big marriott fan and am so for a reason. i have yet to stay at a marriott that has disappointed me. location: i live in ct and have been to nyc many times. if you have never been you may find the marriott marquis in a better touristy location as it is smack dab in the middle of times square but i wanted to be able to walk over to south street seaport to watch the fireworks. this hotel is a - minute walk to battery park where you catch the ferries to ellis island and the statue of liberty. its about a ----- minute walk to south street seaport and around the corner from the twin towers site (i get chocked up just writing those words). if you do drive in from ct (or anywhere in new england) follow the hotel directions and do the fdr not the west side highway much less traffic and easy. hotel: i had read the reviews here before booking (i always do!) and knew that the elevators were slow so i was prepared to wait. and as a matter of fact it wasnt that bad and they are in the process of replaing them with high speed elevators! from the moment we pulled up to the hotel we were greeted by one of the nicest bellman that i have every met! (ps its $-- to valet your car for --hours). he set the stage for all the staff that followed. tennile was a sweetheart at the front desk. we asked for a room with a view of the statue of liberty she checked and was able to accomodate us! we stayed in room ------ awesome view!!! the room was clean bright flat screen tv nice marble bathroom. bed was definatley not the marriott bed but it was fine. we had a package that included breakfast for - in roys rest. off the lobby. it was a very nice buffet with all you could want! and the staff there just couldnt have been nicer!! there is also a real starbucks attached to the hotel so you can enter right thru the lobby. if you stay here you cant go wrong!',happy
id30234,' we stayed at this hotel for - nights. our room had a great view of the bay and the city. it was a short walk to the gaslamp quarter but far enough away that it was quiet at night. it was also only a --min walk in the other direction to the bay. the staff was very helpful and over-the-top welcoming. they were able to answer all of our questions and reccomend attractions and restaurants. the king-sized bed in our room was amazing we slept very well each night of our stay. we were very pleased to find starbucks coffee and tea in our room as well! the roof top pool certainly looked better in the pictures on their website. the pool and hot tub are in need of repair and cleaning. however the other aspects of this hotel out shine their dingy pool so we will still be reccomending it to others!',happy
id30235,' having read earlier reviews of this hotel we found ourselves a little bit apprehensive as what to expect. however after only five minutes any concerns we had were swept away by the friendly and efficient staff on the front desk. staying for a week on vacation we were delighted by the attitude of the entire staff from the doormen to the chambermaids. however we feel we must give a very special mention to the concierge staff in particular leslie and lida who did everything from booking meals to even lending my wife their own personal umbrella. this excellent hotel epitomises everything that a good hotel should be. having travelled extensively around the world it seems a long time since weve stayed in a hotel that just hit every spot.',happy
id30236,' booked a four night stay here based on reviews on this site and they are so right. the location is great close to everything. you can walk to all types of public transportation (including the cable cars) and this gives you access to the city and all the shopping restaurants & culture you can ask for. the neighborhood is safe even after dark and the entrance to the rooms is from interior corridors so it is very secure. there is even a grocery store just a few blocks away (along with a post office and a drug store) so anything you might need is very close. you can walk to pier -- fisherman is wharf great north beach restaurants and cafes and china town. it is about a block to the powell-mason cable car and a few blocks further to the hyde street line. you have good access to virtually the whole city from here. we used muni to get to golden gate park with no problem. our room was large and being on the back of the building had a great view of coit tower and the transamerica pyramid-nice to look at both day and night. it was extremely quiet being in such a busy area & was not noisy despite a club next door and the fact that it was fleet week and town was full. staff was very helpful. the only thing i can possibly complain of was that we could have used a little more vacuuming (or a little more agressive vacuuming). overall it is a clean safe well located place to be and it is a real bargain for the area. if you need the pool and the room service stay some where else for double or triple a night what youll pay here. if you want a clean comfortable room without tons of frills but like a bargain this is your place.',happy
id30237,' stayed one night arrived late and had an early flight out. excelent sleepover.',happy
id30238,' be sure to browse the lobby. check out all the pictures and memorabilia. they make you feel very special because all the staff then treat you like you are one of their favorite guests. they make me feel important!',happy
id30239,' needing a place to stop for the night we pulled in (no reservation). had i read the reviews i would have kept going but it just proves what they say about opinions....... the front desk people were nice and helpful rate was $-- nice exterior room ok funky smell but clean bed comfortable carpet worn continental breakfast the norm next door to off site airport parking garage but no noise. the experience was about what i expected; not the ritz but ok for one night.',not_happy
id30240,' the hotel room was huge and i really enjoyed how close it was to whole foods cvs and right next door to the movie theaters. the pool was weird. it is not the hotel is pool it belongs to a health club. so it was awkward to use and we only stayed for a little bit. the breakfast food was great. except they put pizza sauce in one of the egg dishes. the hotel is situated right near a bus stop for the free bus...if you are budget travelers.',happy
id30241,' we only stayed one night but from the minute we stopped into the lobby our experience at this hotel was exceptionally enjoyable. every employee we encountered was accommodating and pleasant. one employee who stood out in terms of courteousness and of offering impeccable service was a gentleman named jaipaul at the front desk. hampton inn is fortunate to have him as a representative of the company. the hotel was very clean and the room was very comfortable. we will be back!',happy
id30242,' i just returned from staying at the wellington with extended family and i thought it was great. it is an older property but the staff were very helpful. i was upgraded to a suite which gave us plenty of room. the decor could be updated however it was clean. the heat didnt work great but we were warm enough. i am hoping to stay at the wellington again this summer (if the price is right) with other family members.',not_happy
id30243,' i sincerely dont believe some of the negative reviews this property has received. i stay here every year around christmas for a conference that ive been attending since ----. and i keep coming back. yes the rooms are very small...still bigger than what you would expect in europe. and the steam heat can sometimes be a little noisy (i can only remember one year-one room out of eleven when this was an issue at all). these are the only complaints i can come up with. the rooms have always been clean and well-maintained. the location is excellent. the bell man is always very friendly and helpful. the front desk staff isnt overly friendly but not rude either by any means. there are two restaurants off the lobby. a great deli with reasonably priced burgers-gyros-etc and an excellent thai restaurant. what more could you ask for? if you want to pay $--- a night stay at the hilton. it is just around the corner.',happy
id30244,' its not where all the action is but its about ---- min to the riverwalk and the market square! the owner himself offers a shuttle all day until --:--pm....a way to save gas! the rooms where clean and comfortable. although it is on a side of town that is a little run down i in no way felt unsafe. the staff is very nice and will do anything to make your stay enjoyable.',happy
id30245,' i stayed here with my partner on a long weekend in chicago in december ----. overall it was a pretty good experience and i would return. however there were some things about the hotel that would prevent me from giving it a --circle rating. first the room needed some maintenance. although very stylish in its decor there were some flaws: the desk chair was broken (it is height function was snapped off) which made using the desk uncomfortable. the sink and basin were small so there was limited space to put toiletries. the closet was oddly designed: there was very little full hanging space because a chest of drawers had been put in the closet. so we didnt really have enough space for coats pants etc. the lighting in the room was really terrible -- at night it was very dark. the worst part however was (a) thin walls and (b) connecting doors on either side of the room. the result was that on the first night we heard the neighbors to the right (who were having loud conversation and drinks) and on the next morning we heard the neighbors to the left. the hotel is a large convention facility and has that feel -- two towers long walks to fitness center and lobby etc. but i knew that when booking. i did think that for such a large hotel service was responsive: when we needed a couple of things in the room they were brought quickly; check-in was efficient and welcoming; getting a cab was pretty easy etc. the hotel was doing some renovation in public areas but it wasnt hugely disturbing. we didnt use any of the hotel is bars or restaurants; i passed a couple and they had a pretty hotel-ish feeling. the fitness center in the basement of the east tower was excellent: lots of equipment good selection of equipment clean etc.; i only wished it had some windows. the hotel is location is great; it is on wacker a block off michigan with easy walking access to michigan ave. shopping the loop the park etc. i was given (due to my hyatt status) access to the club lounge and i thought that as lounges in the u.s. goes it was well done with pleasant evening appetizers and a pretty nice (continental) breakfast. overall i would return but i also think there are better options in the same vicinity many of which have a similar price point. (although for the record the rate i paid for the room over my stay was very reasonable).',not_happy
id30246,' beautiful hotel in a great location. staff very helpful and always ready to help. rooms very comfortable and very clean. bathrooms small but servicable. ask for a room away from the elevators. we got one next to the elevator and asked to be moved which they did straight away. the staff were very friendly and nothing seemed to be too hard for them. the hotel is in a great position close to all sights and action. the restaurant and bar was always busy and full. a little on the expensive side but there were plenty of eateries around the hotel that were good prices and good food. we would stay there if we were to return to san francisco in the future. the only complaint i have is that they charged $-- per day for internet connection. this is a bit rich as a hotel of this standard could supply it free to guests. we atsyed in quite a few - star hoels as good as this and the inernet was free to all guests.',happy
id30247,' booked a one night stay directly with the hotel for connecting rooms. they said only - queen rooms connect so i booked two connecting queen rooms. when i arrived i was informed my rooms were not connecting as no - queen rooms connect! they got me a king and - queen room connecting over the river but... i didnt get the second room until -:--! hey check in is -:--! very nice rooms very nice hotel. but late check in pretty much ruined my stay. man who do i have to call to make sure my reservation is going to be honored if not the hotel directly? when i complained i got a whopping $--.-- off one room! if your time is only worth $--.-- for one and a half hours then this is your hotel. sorry i cant recommend .',not_happy
id30248,' i was in chicago to atttend a business meeting at the hilton that i attended last summer without my wife. i brought her this year and rented a suite for a week because my stay a at the essex inn last year was postive. the essex inn is conveniently located clean (enough) the front room (suites) along n. michigan have a great view and large rooms good service and the hotel is adjacent to the services of the hilton. the suites have ok refrigerators no utensils and need microwaves. id stay here again under similar circumstances. restaurant is new. though food quality is ok i found it to be intolerably slow. there are too many great restaurants in chicago to be average and successful.',happy
id30249,' my partner and i stayed at the alexander inn for seven nights during the first week of june. the place met or exceeded all expectations... spotlessly clean with stylish room decor and a desk staff who were friendly and engaging i am not sure why previous reviewers complained of dark halls and dark rooms. the hallways were illuminated with soft subdued light that we actually found very attractive. our room (---) was a corner room which let in lots of light from both western and southern exposures and we were fortunate to be in philadelphia during a spell of cool comfortable weather with highs of only -- and lows of -- allowing us to sleep with all the windows open at nght to let in refreshing breezes. doing so meant that we had occasional noise from people on the street below and delivery trucks pulling up at - am but it certainly did not detract from the experience of sleeping with the windows open. on our last night the temperature reached into the upper --s so we used the ac and heard not a single sound from the outside. our room rate of $--- per night was very reasonable. the neighborhood reminded us of nyc is greenwich village. we always felt safe. people were out on the streets at all hours. the breakfast is ample with juices bagels muffins pastries three kinds of cereal fruit hard-cooked eggs yogurt fresh grapefruit and good coffee and teas. we enjoyed eating and drinking from nice stoneware mugs plates and bowls as well as stainless steel flatware... a welcome civilized touch after the chain hotels which normally provide breakfast using flimsy plastic plates styrofoam cups and brittle plastic knives and forks. the breakfast area was constantly replenished and kept clean and tidy. we found that dining out in philadelphia was considerably more expensive than in columbus so we ate many meals in the local pub restaurants. finn mccool is on --th street just a few blocks north of the hotel was particularly good with weekday hours from --- pm (three-dollar draft beers and four-dollar glasses of wine) as well as a substantial and delicious fish-and-chips platter for $--.--. some of the other nearby restaurants were just too expensive for our wallet... mercato for example wanted $-- for a pasta entree that was just spaghetti tossed with garlic olive oil and herbs. we were pleasantly surprised by how walkable the city is. it was an easy ---minute walk from the hotel to independence hall and the historic areas. on our first day the weather was so gorgeous that we actually walked to the philadelphia museum of art which on a map. seems to be at a great distance from the hotel but was actually just a good ---minute stroll with great sights along the way. we will most definitely return to the alexander inn on our next trip to philadelphia.',happy
id30250,' i have only stayed at two hyatt places - one at busch gardens tampa and this one in columbus. i fell in love in tampa and now if i have the option of a hyatt place it will always be my first choice. i love the modern design but the best part is the room size. we are a family of four with boys ages - and -. the rooms are huge and i love the separate living area with the couch. we were able to put the boys down at night and then escape to the couch so it wasnt completely lights out for everyone at - pm. the tv console has plug-ins for anything you can think of - or cant think of. breakfast is great - having real plates and cups make a difference. i dont like cereal from a styrofoam bowl. we didnt take advantage of the food service but having the option of getting a fresh hamburger right there is a plus. i did let my - year old buy a bag of m&ms for his little brother who made a major potty-training advancement that day. then my - year old proceeded to tell everyone he saw why we were buying the m&ms. luckily this was a family friendly establishment so everyone just laughed. indoor pool was a good way to burn some little boy energy. great price and i will stay here again.',happy
id30251,' we had booked to stay at the hollywood hills hotel (sister property up the hill). we arrived in la after some very heavy rain. you have to check in at the magic castle for the hhh. we were told that they had a flooding issue at hhh so had place us in a room at magc castle. originally we were not very with this- you want what you booked. but the checkin guy was really sympathetic and helpful. how glad we were that we stayed at magic castle. the room was a great older style apartment but fully renovated. it looked over the centre courtyard- very melrose place style. great things about this place:- - full kitchen with plenty of crockery etc. - tv in bedroom and living room - guest laundry - so close to hollywood blvd (fantastic given it rained for - days straight) - breakfast in the looby of the morning- nothing fancy but toast cereal pastries juice and coffee. what more do you need? - free snacks (chocolate bars lollies chips etc). amazing for a hotel to offer this- the kids (and adults) loved it! - warm cider for christmas in the lobby. what a fantastic place to stay- location service and quality of the room.',happy
id30252,' well maybe it is a different hotel.. but for me it was a terrible choise room full of skulls all kind so scary... no closet tv updated very noisy.. al night were the dumpers picking the garbage downstairs elevator sucks.. un friendly.. everything was a disaster.. it was like a nightmare.. i hope that never happen again.',not_happy
id30253,' we arrived quite late in the evening but nothing was too much trouble for the staff. they made us welcome and helped us find somewhere to eat later at night. these suites are vary spacious there was only - of us in out - bedroom suite so we could easily loose each other :) very clean and great facilities for self catering - a full kitchen ! great location minutes from cable cars bars pubs and the waterfront to walk to pier -- for alcatraz was only about a ----- minute walk. would definately stay here again if i was in san francisco :)',happy
id30254,' my husband son a -- year old relative and i stayed at the contessa during the dallas cowboys training camp at the end of july. although i was not all that enthused about san antonio i was not only pleasantly surprised at how nice the hotel was but also how much fun we had in san antonio. the contessa is right on the riverwalk but on the quiet part. the rooms are all suites so we had plenty of space for the - of us. our room had double beds and a sofa bed. the elevators and valet were slow so give yourself plenty of time to call for your car. .at the contessa they have a beautiful patio where you can relax or have dinner right on the river. the spa is so luxurious. i had a male massage therapist and it was wonderful. we also enjoyed the rooftop pool and jacuzzi. when visiting san antonio if you take the main street the hotel is within a ---- minute walk to all the attractions and plenty of restaraunts. we only took the car to travel to the alamodome. if you are visiting the alamodome take a car or cab. the hotel personnel will tell you it is only a -- minute walk but with construction blocking the direct route it is more like a -- or -- minute walk. be sure to visit the starbucks music cafe--im told there are only like - or - such starbucks in the world. any restaraunt you go to should have good tex mex-so dont wait in long lines to eat. the wax museum attraction is a total rip off-so dont bother. ($-- pp for a -- minute look at wax figures) overall i ended up having a great time in san antonio and would stay at the contessa again.',happy
id30255,' i got a bargain on priceline during a busy seattle weekend when downtown hotels were crazy expensive. i like the u district so i knew i wouldnt mind staying there. the decor is a bit over the top but youll appreciate the amount of effort they went to make every detail fit in the art deco theme. fun! it was spotlessly clean and the bed was high end with lovely duvet. all the conveniences you expect at this star level. right next to bus stops that take you downtown or to capitol hill fremont-ballard or wherever you need to go. well definitely stay here again!',happy
id30256,' me and my two kids came for my son is birthday. im going to write the next review and my stay went. check in-check out so we arrived at this beautiful hotel through the red carpet. the check-in want what i was hopping. i had already paid my full stay through expedia but they still needed a credit card which i dont have last time at the beverly hilton they just ask me for a --- usd deposit but at first the guy just told us this isnt how we do it here a bit rude but after checking with his manager we just put a deposit. the check out was very good and fast. normally it is at --:-- p.m. but they leave us check out until -:-- p.m. without charges because of the guy rudeness im putting a -.- out of - room the room was very nice with two double beds. the bathroom had a shower which i thought it was a tub and some great body lotions and shampoos. the t.v. is probably the coolest t.v. ive ever seen in a hotel inside a furniture wow! there is also a desk with an internet cable (it should be already included!). what i really thought it was a bit dangerous it was the metals next to each bed and the lamp of the desk my son hit himself twice!! i booked the room and the flight together but the room itself was about --- usd per night very good price and it was a premiere room which cost me -- usd in total more and the only extra is that we were at the last floor and had two bottles of evian. before coming we asked for a nice view of the hills and --% of our view was the hospital then a little bit some buildings and just a bit of the hills. the pool has better views and is on the -th floor. i really liked the room i just thought the view could have been better. i give out a -.- out of - restaurant we never had lunch-dinner at the bazaar but it seemed cool. anyways we had breakfast at the tres very expensive. their eggs for adults are just greats but for kids are not. the food was good but seriously - usd for an orange juice? i know it is beverly hills but it just seems a lot. and then we had an issue the last morning with the waiter alex he was asking something and i was translating it to my son and because we didnt order he really got angry. the mexican waiter and the blond lady were just amazing in their work. price service and because of food i give a -.-. location i think this hotel has the best locationive ever stayed at l.a. last time i stayed at the beverly hilton and the beverly wilshire both at beverly hills but im not going to buy at rodeo drive so this hotel is just great. at the edge of beverly hills is just - blocks away from the beverly center mall. there is a beautiful house car that it was always available so it can drive you to the grove hollywood blvd robertson etc.. the best thing is that i didnt had car (parking is -- usd a night expensive!) and i spent less than --- usd of taxi including to the airport. the only bad thing is that is right to a hospital so at least you will hear a lot of ambulances i give out a -.- service well apart from the alex at the tres and the check-in guy everything else was great. the housekeeping the driver the waiters the concierge were very good. the concierge mad our stay. first we asked for a tour next day for the celeb house but apparently he thought we didnt want it so he didnt booked it but anyways alex (concierge) booked us for the best private tour of the celebrity houses the best tour ive ever taken. i will give out a -.- amenities the hotel has a great pool at the -th floor but because of the weather we didnt used but it was a really glamorous pool. i liked the house car service it saved us a lot of $$. there is also a business center - usd for -- minutes! and there is a spa and a fitness center which looked fine. apparently if you have a dog they will also give you an amenity kit. i give out a -.- value-price we booked the whole trip with expedia and it was ---- usd for - with airplane included from mexico and - nights. so yes! it was less than --- usd per night. ive seen reviews that said that it is the same price like the four seasons but not for me. something i really didnt liked was the over-priced breakfast. i give out -.- overall. great hotel with bizarre decoration ive never got to know what kind of decoration was but still cool. it has an amazing pool and staff. the rooms are just very nice and the location is the best part. so the big question? would i will stay here again? --% yes if i can find a low rate like this one but i might try another hotel. i give out - points to this --diamond hotel in west hollywood. i hope this review can help wait for photos.',happy
id30257,' we spent the night here after flying into seatac airport. for a doubletree or a hilton they charge you for everything. $-- for daily parking and $-- for daily internet usage except they have free wifi in the main lobby. a great location if you want a quality hotel near seatac. there are a number of convenience stores and fast food and sit down restaurants nearby. our - queen beds were comfortable the room was spacious and quiet as we were at the end of the first wing.',happy
id30258,' great bar restaurant and their service has really stepped up compared to my last visit. dinner is fine but do jot miss the vanilla creme cake with a whipped vanilla meringue frosting which is like nothing i have ever had. the bar scene is hip and they have an acrylic pool table to boot. go for supper but better yet go for cocktails dessert and an evening of intimate fun.',happy
id30259,' great hotel very clean nice decor. i liked the location as it was a little out of the way. it wasnt crazy busy but ideal location to get to a lot of places. i think that nyc has a lot to look at all over the island so wherever you stay you will have to travel around to see things. i liked the few bars - restaurants near by for when i wanted an early night. most of the time we would eat at a restaurant in the area where we visited. reception helpful when we needed a town car to get back to the airport. i found everything i liked & needed in this hotel so went back the following year.',happy
id30260,' considering nyc standards - an excellent choice for the price (paid usd ----night on --st floor) pros recenetly built high standard in (small) room and well planned rooms (ipod-clock radio etc) good bathroom nice views (had a high floor --st towards empire state bulding) friendly staff cup cakes in front desk for free pretty good surroundings walking distances to good areas as meatpacking chelsea market highline park etc efficient ac cons no complimentary internet no breakfast roof top bar is not really luxurious and views in (some i guess) rooms are better not really much to complain about... good breakfasts in the area includes johnny is lunchenotte (takeaway) brooklyn bagle co murrays bagles and heaps more... nice dining was junoon (a rare high class indian) the other nights we went to other nighbourhoods to eat...',happy
id30261,' only our second time in ny hotels we stayed at the trendy hudson hotel previously and were shocked by the size of the rooms. couldnt swing a kitten let alone a cat! the muse though was more to our liking - decent sized rooms nice tolietries and a very comfortable bed. will return as location (between -th and -th on --th) rooms size and comfort as well as value are hard to beat.',happy
id30262,' my wife and i stayed here after getting a great rate on priceline. ($---night!!!) upon entering the hotel we were blown away by the absolutely gorgeous lobby...absolutely stunning!! the check in was bust but the front desk staff was very friendly. the hotel seemed extremely busy as the lobby was always full and everyone at the bar seemed to be having a great time... our room was very small with a teeny tiny bathroom which was fine becuase we were only planning to sleep in the room. for anyone having an extended stay who might be spending a lot of time in their room they might want a bit more room. within a few minuets we kept noticing this repeated humming rolling sound with the light fixture and tv rattling....we soon relazied that there was an elevator directly behind our wall which the tv was on. we are not very picky but we didnt think we could stand the nosie for a couple nights in the middle of the night. i went down to the frotn desk and asked to change rooms...the front desk clerk didnt bat an eye apologized and gave us a new room no problem. great service... the location is great only a block or two from millenium park tonnes of shopping on state st right by the hotel and the subway was literally just outside the side entrance. the location was awesome and convenient!! we had to check out a night early unexpected due to a family emergency...we neded up leaving three shirts and a dress hanging in the closet and dint realize until - days later...i called the hotel talked to security and after playing phone tag for a couiple days the clothes were recovered and they were shipped immediately to us using ups (at our expense of course)....again great service!! i highly recommend this hotel if you dont care about a small room and are looking for a great location with nice service...i wouldnt pay $----night (had we booked through the hotel)..but at $---night it is a heck of a bargain!!',happy
id30263,' my friend and i met up in nyc for a girls weekend getaway. initially we were impressed by the size and cleanliness of the room. for an older building it seemed to be quite well maintained and it was obvious that the rooms had been modernized. still it was nothing fancy but quite nice for the price. however on our first evening my friend found a cockroach in our coffee maker. fortunately we only saw and killed the one but where there is one cockroach there are always many more. that was off-putting enough for us to keep all of our belongings zipped up in our suitcases for our entire stay. there was also a strange incident with some towels that were hanging in our closet. they were damp and left on hangers. not sure why they were there we left the closet door open one day so that the housekeeping staff would see the towels and change or remove them. however the towels stayed there for our entire visit. the staff was competent. there werent overly friendly or helpful but they werent rude or unhelpful either. they served their function nothing more or less and that was just fine with us. one slight annoyance with our check-out though. we contacted the front desk at approximately --:--am (-- minutes before our departure) and asked them to call an airport limousine to pick us up at noon. five minutes after our request the front desk called our room and told us that our car had arrived and to please come downstairs. it was a minor incident but irritating because we had to rush to finish packing and check ou of the hotel. on the plus side we had booked a smoking room but were hoping that we could get a non-smoking room. the hotel wasnt able to accomodate us but the smoking room was was very clean and did not smell of smoke at all. if we didnt know that we were given a smoking room we would not have been able to tell. also the beds were very comfortable. all in all it was not the most enjoyable stay but it was by no means the worst. this hotel cost approximately $---night less than any other hotel we could find of a comparable class-rating. we had originally reserved a room in another hotel which was brand new and im sure that we wouldnt have had the bug issues in the new hotel but we decided to save a little money and go with this hotel. the problems werent enough to put a damper on our visit but it would have been much nicer to have a bug-free stay. it is an old building and i know there is only so much that one can really do to completely eliminate a cockroach infestation. this may be the reason why this hotel is available for a lower price than their competitors. we got exactly what we paid for. you need to consider your comfort level with cockroaches before booking with this hotel. if youre ok with them then this hotel is a very good value. if they tend to gross you out then it is worth the investment to book a more expensive hotel. personally i probably wont stay at this hotel again because of the cockroach issue. i understand the difficulties of dealing with cockroaches but that doesnt mean im ok with sleeping with them.',not_happy
id30264,' we stayed at the morgans one night on our way to eroupe. we requested a non smoking room. when we got off the elevator on the -th floor. the smell of cigarette smoke hit you in the face! we had ask the front desk about the smoke smell in our room (---) she said it happens sometimes and they try to clean the rooms so they dont smell the next morning we were leaving our room to check out so happends houekeeping was on our floor. we ask him if it all way smells of smoke. he said the -th floor was the smoking floor so if you have respiratory problems (as i do) or just dont want to smell the nasty cigarette smoke dont let them put you on the -th floor!',not_happy
id30265,' yes this is a boutique hotel in an older building. so the room was quite small and oddly configured. the bed was comfortable but there was very little sitting room. window opened for fresh air. the exercise room was small but adequate. the valets and front desk were polite and helpful. no problem with reservations or check-in-check-out. we had dinner with friends in the restaurant and we all enjoyed the meal. we also had a pretty good lunch there. other than some fun in staying in a somewhat nostalgic building and being within short walking distance to the disney concert hall thee would be little attraction in returning to this property.',happy
id30266,' i booked a loft room at the clift for my partner is --th birthday weekend. were sf natives but now live in la. the clift always had a good (albeit trendy) reputation so i felt safe booking this important weekend there. but it started off poorly and got much much worse. we arrived around midnight on a friday night. there was a line of people outside trying to get into the club that is in the lobby. we had a hard time crossing the line to get into the hotel and received no assistance from the doormen. they were more interested in the scantily clad women in the line for the club. seriously irritating. then when we finally got into the hotel we couldnt even get to the check-in desk because the party was flowing out of the club and into the lobby. then when we finally did get to the check-in desk i couldnt hear anything the front desk employee was saying because of all the noise from the club. terrible first impression. no problem with having a club in the lobby but it shouldnt ruin the introduction for hotel guests. we finally got to the elevator to our room about -- minutes later. when the elevator doors open on your floor you feel like youre in a mortuary. everything is the same shade of gray. the carpet the walls the furniture...and there is no art anywhere. im all for modern design but this was creepy. then we got to our room. same thing. creepy design although there was at least some colored lucite furniture to slightly lighten things up. but overall it was very very depressing. only saving grace is the bed is very comfortable. ok now is when things got really really bad. it was a cold sf summer night but the room was over -- degrees. i turned on the aircon right away but it wasnt cooling off. turns out the heater was stuck on and dialing up the aircon was only exacerbating the problem by blowing even more hot air into the room. the handyman came and told us nothing could be done about it. he asked whether we wanted the window open to cool things off. apparently we had no other choice so we said yes . but then the boom boom boom from the lobby wafted in making it impossible to sleep. we had to shut the window and swelter through the night. by the way no apology and no discount for this. then we finally got to sleep. after about -- minutes of slumber the alarm clock goes off. the alarm clock has no buttons on it...at all. so after looking it over we just hit it. it went off so we went back to sleep. -- minutes later it happened again...turns out hitting it is just the equivalent of snooze . i could not find any way to turn it off so i just unplugged it. -- minutes later it goes off again...battery back-up. the battery compartment requires a screw driver to open which we did not have...so there was no way to shut this thing off. we just put it in the bathroom and closed the door but it kept going off. suffice it to say that there was no sleep to be had. when i told the front desk about the disastrous experience in the morning i got no reaction...until they saw where i worked...and then it was just a oh s&%t look from the employee. the clift is my company is preferred hotel in sf. but still no apology and no offer for a discount. we couldnt wait to bolt out of this place. we went to the st. regis for the rest of the weekend and had an excellent experience...for the same rate. take my word for it stay somewhere else.',not_happy
id30267,' hubby and i visited dc for a whopping -- hours the weekend of -------. this hotel was in a fairly central location. we walked to all the destinations we wished to visit (i.e. verizon center the white house the capitol washington monument crime & punishment museum etc...) the suites are large and clean. some areas in the suites are starting to show a little wear and tear but nothing too bad. pleanty of storage space for clothes and luggage. the complimentary breakfast was nice and not crowded. we never made it to the manager is reception but we did passby as it was taking place and it looked packed with guests. the concierge was very helpful in getting us reasonably priced transportation to dulles airport ($-- flat rate cab fare). in the lobby near the elevator bank you can find free internet ports to be used by guests (with a printer too). this service came in handy for printing our boarding passes. we would stay here again.',happy
id30268,' we traveled in may to new york and were not sure to what we would find. i can say that this hotel was in a perfect location and we could have not asked for better a place. outside we had the underground and was - minutes away from empire state building and where most tourist buses departed from. as to the stay in the hotel we found it very clean and it had a great continental breakfast included! for new york the room was not noisy at all as i have a light sleep and could not complain. if i go back to new york for sure i would stay in this hotel',happy
id30269,' we thought this place was going to be a keeper for long weekends in the future but unfortunately it didnt turn out that way. here is the pro is and con is pro is -great location for us near millenium park -the rooms are very spacious and monster size for a downtown chicago hotel -the rate we got of $--- with aaa we thought was good -the service was outstanding by front desk and bell men cons -we had a room near the elevator so our bed was right in front of it and all night long the noise was brutal -we had an adjoining room and we could hear entire conversation of the strangers next door all night long -the bed was too soft for my liking -$-- for parking. i know it is the standard downtown but still stinks my wife was doing the triathlon the next morning and had to be up at -am so our cons were big for us. i would go back if we could get a non-joining room away from the elevator. if they would allow it of course.',not_happy
id30270,' excellent location to visit ny during my stay the hotel was clean service was good. the rooms are little and the furniture are old but confortable a good sleep quality no noise. a free wifi connection is available only in the lobby. there is a free luggage-room useful when you check-out.',happy
id30271,' when i got there i ws nervous as i usually book at the sheraton suties next door. however wow this hotel also got a face lift. it became i would say one of the nicer hotels in the phl airport area. waht a great place to stay. so quaint and actually i like to call it a hidden secret in the area. i highly recommend this hotel',happy
id30272,' first i will say that i won this as a free night and used it to celebrate our anniversary. i called and made the reservation and by all indications i would have a standard king bed. i did let the manager who took my reservation know it was our anniversary and apparently she noted it in the reservation. kudos to her--she really made our stay special! when we arrived i got our keys and our room was at the end of a hall (there are - halls in a hub and spoke pattern when you get off the glass elevator.) we were given an executive king suite which had a large sitting area and possibly a larger marble bathroom with the coveted wall lighted makeup mirror and sufficient toiletries including shampoo conditioner mouth rinse lotion cotton balls q-tips shower cap and some had emery boards. also the closeted-entrance area may have been larger than the standard king. here is the good part: i walked in and they had spread rose petals over the bed and had a dual swan made of two small towels and a single rose leaning against the pillow along with his and hers robes laid out. they had sprayed rose scented spray as well and the tv was tuned to a soothing channel. we had not ordered this so it was a very pleasant surprise which enhanced the romantic mood. after we settled in we decided to go downstairs and have some drinks in their small bar. we did and while there several weddings were going on. some of the wedding party an indian-hindu wedding infiltrated the small bar to play table shuffleboard. the ladies outfits were so extraordinary and the groom is was as well since it was traditional indian garb. it was as if i had crashed their party with so many of them and only two of us though it was a break in thier full day wedding celebration before they had dinner. it became quite entertaining and the lone bartender worked really hard though he was out of stock on some things we would ask for. after leaving the bar we watched the koi and pacu fish in their inside lake. it is beautiful and relaxing to watch the fish and makes for nice ambiance in the hotel i even got to feed them and they will swim all over each other to get some food! the hotel has about a two acre indoor-outdoor lake which makes the property very lovely as it meanders like a river through the interior of the hotel. after this we decided to see the pool and fitness center then went back up to our room to get ready for dinner and a comedy show featuring brad garret. while in our room a room service stewardess delivered a bottle of sparkling wine and four chocolate covered strawberries gratis from the hotel along with a letter signed with well wishes for our anniversary by the front office staff. i think that clearly puts this hotel at the top of classy. we had a great bed though the pillows were firm foam. we had a flat screen tv which was either a -- or -- . i really enjoyed staying here and would book a future event such as a reception or party here. these people impressed me very much and i would consider having a --th wedding party here now. it was a very enjoyable stay.',happy
id30273,' i was here for training for - days and my self and - others were were treated like out casts just for trying to find a place to meet in the hotel to study. they are only interested is making money here. then there is the attitude. yes there are great people that work here to help make your stay enjoyable but god help you if you get the wrong ones. you know who you are. we will never return',not_happy
id30274,' the room was nice yet i did detect at times a weird smell. my only complaint is that the bathroom wasnt as nice as i had hoped. drain was a bit slow faucet was leaky and in general the bathroom was the least renovated part of the hotel. otherwise the wine reception is very nice. although they do serve the same wine every day so it is more of a wine drinking than a wine tasting . the location is perfect. very easy to walk anywhere; close to public transportation easy to get to-from the airport and also we took a cab twice which wasnt too bad (no more than $--). the front desk service was ok. some of the clerks are super nice and helpful (vincent) while others were less. i asked for a quiet room and that is what we got so i didnt hear any of the garbage trucks or traffic that other reviewers had mentioned. for $---night i cant complain about anything. it is very good value for your money. a word of advise though they put a $--- charge on your credit card that will be credited up to - days after you check out. oh i was curious to check out their fitness room which they dont really advertise. it is a tiny room with - exercise machines. it is pretty ridiculous. so hopefully walking up and down the hills of san francisco is enough exercise for you...',happy
id30275,' i was planning a trip to san diego and calling hotels for information and suggestions what i received was a handful of employees who were rude or uninterested. after many attempts to find a friendly representative i called the old town inn and spoke with anna flores. she was cheerful extremely helpful and informative. she not only assisted me with my reservations she also provided me with detailed directions and information of the area and offered to answer any further questions and recommended areas of interest to visit! in addition she suggested local restaurants for me to try which after a long day can be extremely useful to know since i wanted good food without the hassle of driving any long distance. the entire staff was helpful and i enjoyed my trip immensely. if your looking for an upscale hotel you can expect to pay top dollar however if you wish to stay at a friendly clean close to old town and the freeways then this is the place to stay. after this visit i feel welcomed to return and look very much to seeing my new friend anna and asking her many questions without feeling as if i imposing on her time. thank you anna and the entire staff of the old town inn!!',happy
id30276,' generally i was rather satisfied with my stay. the property is located between chinatown and financial district within a walking distance from the ferry building union square and most other downtown attractions. the building and its immediate vicinity are rather shabby. the room was rather large and definitely very clean. the bay view translates into a panorama of dirty rooftops of chinatown and a massive construction sitebut coit tower and a glimpse of water on the far right offered a slight improvement. there was a room safe and a coffee maker in the room but no fridge or minibar which i found rather peculiar for a four star property. one big issue was the capacity of elevators. every single morning i had to wait for ----- minutes to use an elevator. i also found a bit insulting that they charge the full public parking fee to hotel guests (although they do grant guests in-and-out privileges). soundproofing was inadequate by big city standards. street noise was definitely an issue despite the --th floor. overall a very good value at $---night (hotwire special rate i did not know the name of the property before i paid) but definitely nothing special. would stay again for $-- but not for their usual $---.',not_happy
id30277,' excellent value & location for the price! we had a group of -- people (mother-son adventure) from san diego that were attending sunday brunch at the magic castle next door and -- of us stayed the saturday night at this hotel. the staff was extremely helpful & went out of their way to give us great service. none of my group had any trouble checking in & staff offered complimentary drinks (sodas & water) and dvds upon arrival. they even brought water to our room later that evening! the rooms were spacious & clean. the kitchen in our room was dated but was very neat..it was very easy (& safe) to walk over to hollywood blvd to see the sights. i appreciated the underground garage parking & was pleased that i was allowed to keep my car there after even after check-out while i went over to the hollywood & highland complex. it was great not having to pay the h& h parking!!!! the only drawback was the uncomfortable sleeper sofas-we actually pulled off the mattress & placed it direclty on the floor to avoid the bar . overall i would give the staff cleaniness & location high ratings',happy
id30278,' my husband and i wanted to take our two teenagers on a trip to nyc without paying an arm and a leg for a hotel room. the courtyard was perfect. we had two queen beds and a sofa sleeper in a huge clean well-kept room with a fantastic view of the chrysler building. the location was excellent with a ---hour duane reade next door and a starbucks around the corner. there were several eating options within a block or two and the subway was very convenient. we requested a refrigerator which was brought up to our room before we checked in. we did not have any problems with noise in our room (----). housekeeping was wonderful. the service was great... everything was great. im a little reluctant to give a really good review because i dont want to let the secret out.',happy
id30279,' love this place have been staying there for years and its both comfortable (have had the best nights sleep there - as the beds are firm and very clean) un pretencious and relaxed but the service of a - star place. there is only one downside....if you have a room near the smoking area you do get the smell a little bit (but not really an issue). the restaurant is great wondeful breakfast and you have the benefit of a fridge in your room to by things locally to snack on. staff really friendly good location with loads of places to visit in the surrounding area and above all the only place i have found that you can label value for money - they do great deals including valet and breakky online and no hidden cost. a def ---% return for me. - oh and there is free wi-fi!!',happy
id30280,' the short version: the hotel was clean a little outdated the bed was comfortable i loved the pillows breakfast was good and the service was… hit-or-miss. i will say that the morning restaurant team was awesome very accommodating! the one thing that stood out to me was the staff response to the fire. or non-fire. i don’t know which it was because the hotel staff never told us. i was in the restaurant one night when the fire alarms started going. none of the staff i saw seemed to know what to do. the hostess looked confused. she was saying something about checking with her manager about if we should leave. some people started leaving and others stayed. when a guest smelled smoke i decided to go outside. sure enough i smelled it too when i walked by where she was standing. i would guess about --- guests came outside too but it seemed like everyone was on their own. if the hotel has a fire plan the employees sure don’t know it! they didn’t seem concerned with getting people out. some people said they called down from their rooms to ask about evacuating but they were told they could stay (even after some of them smelled smoke!) there were some guests who stayed in their rooms and watched even after the fire trucks and ambulances showed up. i even saw a couple leaving the hotel altogether. they said they didn’t feel safe. there were no hotel employees outside that i could see (and i wandered around since we were out there a while!) we stood around outside for about -- minutes while the firemen did their thing. after a while a fireman let some of us go back in depending on where our rooms were. another guest told me that he thought the fire was in a -nd floor room but the hotel staff never told us what actually happened. about an hour after getting back to my room i got a knock at the door – a hotel staff person was asking if i made it back to my room ok. gee thanks for the concern…? later on in the week they weren’t able to print receipts because their server was flooded from the sprinklers which is understandable but they were just plain rude about it. they acted like you were annoying them if you asked about it. there was no “we apologize for the inconvenience we can contact you as soon as we get back up and running” etc. literally people were trying to check out and leave town and they were told “we have no way for you to pay.” no explanation no alternative no further instructions. it seems like management really needs to get their staff back into training (except the breakfast crew!) the whole fire thing was handled very badly and i don’t think they lived up to the star rating here.',not_happy
id30281,' my room was so clean and the rooms are a nice size. good location right by the el in the loop and walking distance to the park-lake. i dont know if it is ideal for families but for someone going solo or in town for business: thumb is up.',happy
id30282,' i would recommend the duane street hotel to anybody needing a simple but chic clean and quiet place to stay in tribeca. upon arrival the staff were extremely friendly and accommodating of our particular needs which involved storing large amounts of luggage even though it wouldnt fit in the luggage room. our fifth-floor room was the quietest i have ever experienced in new york and despite having a window onto the street below there was no traffic noise whatsoever. it was relatively small but tastefully appointed and unfussy with a wooden floor and crisp white bed linen. not a cheap hotel we managed to book at a reduced rate so look out for internet deals.',happy
id30283,' large clean and spacious. quiet with a beautiful view of tree tops outside our windows. staff was very helpful.',happy
id30284,' we booked a king room for $--- and were upgraded to a king suite as part of a spring break package. we stayed - nights ---------. i didnt expect a - star hotel going into this but overall it was nicer then i expected. the hotel has two buildings connected at the -th floor level. the main building has - floors and includes the lobby-front desk area restaraunt and pool-workout room. we stayed on the -th floor in --- of the main bulding and feel that is the better of the two buildings access wise. if you didnt care about the pool or visiting the lobby and needed quick access to your car then building #- is better as the elevator goes directly down to the garage without having to go outside. our king suite was approx --x-- feet in size it also had a good size frige to put our left over pizza in and easily held a case of beer two --gallon milks and countless juice boxes. our room was clean and did not smell carpet was in newer condition mattress was so so but we slept just fine great pillows. two of our kids slept on the pullout and our - year old in a pack-n-play. our room did not have a microwave. the toilet and tub-shower are in a very small -x- room with the sink outside in the main area. there was a safe for valuables but we did not use it. wireless internet wi-fi access at no charge which was certainly a suprise. the shower situation that is mentioned in other reviews still exists. you get about --- minutes of good hot water then about ----- seconds of fairly cold water (like someone flushed a toilet) it was certainly managable but it would probably be my biggest beef of our stay. perhaps a shower very early in th emorning or later at night would avoid the hot cold spells. the -- tv is brighness and contrast levels appeared to be set very low and there was no setting to adjust the brightness up. the lobby provided good coffee and complimentary granola bars. we did not have or see any brekfast coupons that others mentioned. a usa today newspaper was at our door every morning. the staff was very nice overall going out of there way to say good morning or hello. sure you occasionally run in to an employee who is had a bad day but youll have that. the elevator is small just barely able to fit - people and a stroller. a couple of times the door would open and our family would have to wait again if there were more than - people already on it. however one of the staff got off the elevator to allow us on he took the steps! the stairs are adjacent to the elevator and during busy times of check in and check out i ended up taking the steps down to the -th floor for ice or up to the -th for the pool. the pool was large clean and warm for the first two days of our stay the third day was a little cooler but no issue for our two kids (ages - and -) the - year old was shivering after about -- minutes the last day. perhaps they changed some water that prior evening or topped it off?? good food very close we ate at hard rock rainforest and portillos famous hot dogs (awesome chili dog!) among other places. these - places were within a - minute walk. we also ate lou malnatis which was only like a block over and a block down same goes for ginos east but we got that pizza to take home. overall i would stay here again and i would also recommend it to a friend or family member great bang for the buck. at $--- a night with the free parking its a steal in downtown chicago. yeah if youre looking for the ultimate view of downtown over the river and a high end lobby and bar for a very special occassion this may not be the place for you check out the westin river north instead we stayed there - months ago and it was very nice but i expected that for a $--- a night hotel. if you would like additional info feel free to email me at: a-biturbo at yahoo dot com. pros: price pool free parking location wi-fi cons: hot-cold shower dim tv elevator size im being picky here.',happy
id30285,' my family and i with - young boys (- and -) spent - nights here sept ---oct -. the hotel is dated but has had some renovations. the beds were very comfortable and the room very clean but the bathroom was bare bones. we swam one day and enjoyed the hot tub but the pool water was a bit cool (surprising given the --+ weather). the hotel is in a good location across the interstate from a large mall and an easy ----- mins to downtown austin. we only ate breakfast in the hotel which was decent.',not_happy
id30286,' the staff made us feel welcome and part of the family for our three night stay. our only glitch was with the parking of our car. a new employee didnt know the correct procedure so we had no ticket to reclaim our car. the hotel staff were very helpful in making sure we were taken care of.',happy
id30287,' the good..... the hotel is a nice quaint hotel with a beautiful decor. they have very nice rooms we stayed in a jr. suite that was great. the valet parking was easy and they even have a free taxi to drop you off and pick you up at local places around downtown. all of the staff was nice and courteous to us so that is a big plus in my book. the bad........ there is a lot of street noise trucks metrorail train etc... all night long. i ordered a -pm bath butler package which is where someone fills the jacuzzi bath delivers champaign and chocolate covered strawberries which the champaign and strawberries showed up around -:-- talk about spoiling the surprise and mood. i ordered breakfast in the room at -am and was told it would be there in -- min. it showed up just in time for lunch at --:-- after - phone calls. would i stay here again? only after they correct some of their room service issues. you pay a lot for these services and when you dont get them or they are substandard it is a big let down.',not_happy
id30288,' i stayed here for a weekend with my partner and right off the bat the staff wasnt very nice. the reservation was in my partner is name and i arrived before him and they would not let me check in. i guess this is a security measure but how many people would try to check in for someone else? the hotel is rather small and the rooms are small but it is in a good central location. it is within walking distance to the water museums and shopping. we got a pretty good deal so it was worth staying there. i wouldnt recommend this hotel unless you get a great rate.',not_happy
id30289,' just spent three days at the westin times square. it was a little pricey but i am starwood platinum and wanted to stay with them. it is a very large hotel and busy. the lobby is on the second floor and you have to ride an escalator to get there. the down escalator was inoperable multiple times during our stay. the front desk allowed me to check in early and upgraded me to an atrium room with access to the atrium lounge. the room was just ok. the carpet looked like indoor-outdoor carpet and was buckling. it did have an apple computer in the room and loccitaine bath products. other than that the room seemed like a normal hotel room with different furnishings. the first night we called for turn down left the room for a few hours and came back. they had not completed turn down and we had to call again. the next morning we looked for robes. found a hanger that stated we can enjoy the robes but they werent there and had to call. i would never pay for access to the atrium lounge. they were forceful about signing in each time you arrive and the sign in card has a gratuity line on it before you even get service. the service was awful and we didnt leave anything. the gentleman in the lounge didnt do anything for us anyway but quickly asked us to sign in. he didnt even greet us. his main concern was the gratuity because they never ask you to sign in outside of the food presentation hours. i saw him quickly keying in all of the gratuities in to the computer after we walked in. the lounge has good beverages but the food was worthless. very limited selections maybe some bread and a veggie tray and regardless if there is still a lot of food left it is quickly removed when the presentation time is up. beer and wine were not free and were never offered to anyone from what i could see. if you return to the hotel late at night security asks to see your room key which is nice. but one night coming back at -am my friend and i were stopped after clearing security at the elevator bank by a lady who was asking if we were going to our room and if we needed some company while holding our elevator door open. it was very clear she was a prostitute. when we were preparing to check out i remember we hadnt been asked which platinum amenity we wanted so we called service express and told her we would take the points and she said to us you dont want the free movie? this was after we told here we were checking out that day. yikes! all in all i would never stay at this hotel again. there are so many more hotels in nyc that are better.',not_happy
id30290,' horrible experience. rooms are dirty. room service and front desk are awful. too many bad experiences to rehash. do yourself a favor - stay away from this one.',not_happy
id30291,' the hotel is very central being between maceys and the empire state. it may not be the newest or largest but was clean and convenient. continental breakfast included and very welcome. in all a good place to sleep but not to luxuriate.',not_happy
id30292,' we have stayed at a number of kimptons and have always been very happy. unfortunately there were a number of issues at the palomar. on the plus side the rooms are certainly large and well appointed. upon arriving we found that the toilet in our room was not working. they sent someone up to fix it; he looked at it and said he would be right back. he then called to say he had some other issues to take care of first. since we had early dinner reservations we went to shower only to find there was no hot water. so no shower. i was surprised to find that there was a fee for internet access in the business office. we were awakened a number of times during the night by fire engine sirens. must be a station nearby. a little after - we were awakened by very loud talking in the room next door. dont know if it was thin walls or through the door which could connect the - rooms if unlocked. went to the workout room and discovered that although most of the machines had tv is the recumbent bike which faced the mirror had no access to any tv or music or anything. these may seem like small matters but when combined and when paying for a quality hotel it made for a less than ideal stay. to top it off we had to wait -- minutes for our car on sunday morning. it was certainly not what we had come to expect at a kimpton. they offered us a free breakfast which we declined but did adjust the bill. still with parking it was too much to spend for the inconveniences we experienced.',not_happy
id30293,' we stayed at the hyatt for the first - days of a - day trip to chicago at the beginning of december. we got a great rate through priceline and would definitley consider staying there again. the staff was very friendly and willing to help with anything you need. the room was large and so modern and wonderful. the bathroom was huge and had great lighting. we also had a wonderful view from your room of the river and city streets. one of the best weve had since staying in chicago. i would say the only down fall was that it was rather difficult to find the entrance with all the one-way streets. parking was too expensive for valet so we self parked and had to walk about a block to the hotel in the cold. the hotel was also huge with a ton of restaurants and lots of people hanging out in the lobby. but for being such a big hotel we didnt hear any noise once we were in the room. i had an event to attend the two days we were there and getting to the highway wasnt as easy from this hotel as well. regardless of the few minor faults we would definitley stay again if we got the room rate we were looking for!',happy
id30294,' i stayed in the on the --th floor and it was nothing like presented in the websites photos. so i was disappointed although it was a decent room. not sure if it was worth the $--- for two nights spent. the customer service was extremely friendly but sincere. also very helpful. hotel appeared clean and tidy. professional staff. id recommend it to friends. it lived up to its - and a half star rating.',happy
id30295,' i had a quick overnight stay at the hotel on a recent business trip. the hotel is very well appointed and the location is great. my room was large and very comfortable. i was short on time so i decided to eat at the restaurant on site although i typically avoid hotel restaurants. the meal was quite good as was the food and service in the executive lounge. the hotel was in walking distance of chinatown and other areas of interest. every team member i met was extremely helpful and very service oriented. i would definitely stay at this hotel again.',happy
id30296,' this was my second visit to the pod hotel the previous time was ---- when it was still the pickwick arms. i absolutely love the place! firstly it is so conveniently situated in the midtown area and only a couple of minutes walk from the subway. secondly it has been beautifully renovated and recreated as the pod. my room was small but i expected that. initally i shared a corridor bathroom for the first three nights of my six night stay then i upgraded to a single pod with a private bath. the corridor bathrooms were fine i just found id gotten a little too old and set in my ways to share especially for that middle-of-the-night loo run. the staff at the reception desk were unfailingly polite and helpful and rafael who books airport transfers among many other tasks was especially pleasant and friendly. the room maids were quick and did a good job each time and were also very nice. near the hotel youll find any number of restaurants cafes and other places where you can eat in or takeaway. i went to pax each morning (turn left out of the hotel and walk to the corner it is right there) for a great inexpensive breakfast made by lightening-quick staff. there is also no shortage of supermarkets-pharmacies atms and so forth in the area. turn right out of the hotel and walk a block and a half to find the laundry where you can leave your dirty clothes and theyll be washed dried folded and waiting for you later in the day - you pay for this by the pound (in weight not sterling currency). i was on the --th floor of the hotel overlooking the street and had a great view and no street noise. there was the usual corridor noise of closing doors but as most of the rooms on my floor were occupied by single travellers there was no noise from pairs and triples returning to their rooms and yacking all the way. im already planning another stay at the pod in september next year and will never stay anywhere else in nyc if i can get a room there.',happy
id30297,' needed a room last minute and was relieved when the snippy guy at the sportsman’s lodge said they were booked. we werent aware of other hotels in the area and have had so many uncomfortable stays there. lucky us! we were given an upgraded room at the beverly garland by anna who is a superstar. we’ve stayed at some great hotels over the years but don’t recall another hotel employee ever understanding the importance of outstanding customer service like she does. everyone else who works there couldn’t have been friendlier and nicer from the women in the gift shop to the hostesses and waiters-waitresses in the restaurant. the entire place has a warm welcoming atmosphere to it and the other guests from all over the world were just really nice people. the grounds are very well kept up the laundry room was clean and available each time the food was good in the restaurant parking was convenient and we never had a problem with the wireless connection. it’s so great when an experience so exceeds your expectations. if i had to find anything even slightly wrong with the place i did think it was odd that there was a single towel rack in the bathroom and no hooks to hang anything. i also laughed when i saw another comment about the rollaway beds. not for anyone over -. i can’t vouch for the other rooms or the noise in other parts of the hotel but our stay was just perfect.',happy
id30298,' the innsuites is a dump and is infested with shady activity. my one night only stay started with a -- minute check in wait as they only had one individual working the desk on a saturday afternoon. the room wasnt too bad upon opening the door and i could tell some rennovations have taken place. however the maid left dirty wash rags hanging from the shower rod. my largest qualm with the place was all the cars that were parked in the parking lot with people in them at -am smoking marijuana. i am not sure what is going on but i did not feel safe in the least. i highly advise not to stay here and this place is definitely not a - star establishment.',not_happy
id30299,' the westin on michigan avenue is right in the heart of downtown and across from the john hancock building. most westins are above the fray and this is no exception. although not lavishing the lobby is modern and quaint. there is a starbucks and a restaurant off the lobby but did not eat at the restaurant - ate at gino is east which was fair) off the lobby. the staff was polite and helpful. the rooms are nice size for big city hotel. hd tv nice bathroom great bed. the price was under $--- for mid-week - amazing value. i would give this hotel an - --- star rating and is a great choice to see the city of chicago.',happy
id30300,' i travel for business every other week to nyc and the westin is the hotel of choice. the convenience of the breakfast louge is great. the entire staff in the lounge is superb. hogue who works in the lounge goes over and above in ensuring that each guest has all they need. he is hardworking and always courteous with a smile. he does an excellent job running the lounge.',happy
id30301,' my boyfriend and i planned a last minute trip to san diego. he had never been before so he left the hotel booking to me! i was familiar with san diego and was so surprised to see that this hotel popped up within our price range! (less than $--- per night!! on a weekend!!) we were thrilled to book it and upon arrival knew it was the best decision! old town is a great great area of san diego pretty central to everything! the hotel is right in the middle of it all! great restaurants and fun shops are just a block away! if you dont have a car the trolley stop to get around is a - min walk from the hotel....the hotel has the loveliest mexican-spanish feel and architecture to it! its just delightful even just walking around it....the entire staff was friendly and helpful and quick to respond to our needs....the hotel has wireless complimentary amenities-coffee a restaurant.....the only down side was having to pay for overnight parking!....so whether its your first time to san diego or its a second home to you i completely recommend this hotel!',happy
id30302,' the sorrento served as our seattle home base for the weekend. we were within walking distance to downtown given some wonderful restaurant suggestions from the concierge and enjoyed live music each night in the hotel is lounge. they offer a car service to anywhere within - miles of the hotel so they picked us up from dinner one night too. the beds were comfortable rooms spacious and bathrobes soft. cant say enough about how accommodating the staff was and how personalized our experience was; we were greeted by name when we returned to the hotel throughout the weekend and it was very welcoming. also the lemon drops were a perfect refresher and sweet treat at the reception desk! we will definitely return to the sorrento when were in seattle again.',happy
id30303,' we recently celebrated our wedding anniversary as well as my husband is birthday - we arrived to champagne and chocolate covered strawberries and the experience only got better. a beautiful hotel the staff (especially the concierge) made sure our stay was nothing less than perfect. they arranged an anniversary dinner at henri is - not only was the meal spectacular they had personally inscribed our menus welcoming us! our favorite restaurant was hugo is frog bar and seafood - amazing the waiter the food and the ambiance were stellar. thank you - seasons for making our trip so memorable.',happy
id30304,' this holiday inn could easily be a crown plaza or full service hilton. the hotel was very well appointed. it did feel understaffed but the attitude from several that i encountered made up for it. perfect location in cherry creek with ample free parking. olives bar was inviting and the restaurant food was way better than i ever dreamed for a holiday inn. i dont understand what the select stands for exactly but do your self a favor and give this hotel a try. the people who wrote negative comments on this hotel must have been smoking something or completely blind. it is not the ritz carlton but you wont find better quality in denver for the money.',happy
id30305,' after reading all the great reviews i decided to stay here for a couple of days on my way to a conference. personally im a marriott person but hey i was up for an adventure and decided to check out the kimpton chain. when i arrived i asked if i could get a roon on a high floor which was a big mistake because the front desk manager told me that i would have to wait because rooms were not available when i checked in around - p.m. the manager told me that she would give me a call when the room is ready. i hung out at the bar for a couple of hours waiting for the call then i realized that i was probably forgotten after looking at my watch a little bit after - p.m. so when i went to the front desk obviously the shift has changed because they had a different set of people working and i asked the front desk person if my room was ready. of course he has never heard of me before and asked me the same questions as if i was checking for the very first time. i asked him what happened the the woman before him and he said that i didnt get the call because the room wasnt ready. oh suddenly it was ready when i inquire? how about she forgot before she left. honnesty is the best policy. wonder if i would even get the call if i didnt go ask myself. anyway i signed up for the kimpton loyalty program and will probably not participate just on principle. ill stick with marriott and hyatt. to be fair the room is nice but not worth the - hour wait after a long flight for a high floor with a view of a brick building next door. the restaurant in the hotel has excellent service especially the bartendar. just wish the actually hotel staff has the same level of attentiveness as their restaurant. im sure chicago has other unique hotel options with excellent service to explore.',not_happy
id30306,' my boyfriend and i recently spent a weekend in philadelphia and chose to stay at penn is view. neither of us had been there before so we were to locate the hotel and pulled in front to unload our bags as the hotel is website advised to do. well. the hotel itself doesnt have a parking lot but recommends parking in the paid lot next door ($-- for the weekend). we didnt even get a chance to get our bags out of the car when the attendant for the parking lot rudely yelled at us and told us that only people eating at the restaurant and wishing to have valet parking could pull in front of the hotel. god forbid we had known the city better and wanted to go park elsewhere! there were - or - gentlemen working in the parking lot and it was so utterly disorganized; each one told us something different ( park here! give us your key why did you park there? i dont need your key ) and i was afraid it was a bad omen for the hotel stay when i literally wanted to cry before we even got into the place! so: expect trouble if you arrive during restaurant hours and-or want to park somewhere else. once we got the parking situation settled and got into the hotel however it was fantastic. the staff was very nice (the gentleman in the morning was particularly nice; i think his name was antonio?) check-in was no problem and our room was very nice (and different!). the continental breakfast was very good - fruit muffins scones cereal hard boiled eggs waffles bagels and the location of the hotel was perfect for visiting the historical sties; we were able to walk to the visitor is center and other sites. they have free wi-fi but we were unable to get it to work with the ipad. aside from the parking the only other bad thing to happen is this: the bathrooms have very thin walls. if your neighbors decide to do very loud indecent things in there at - am while youre trying to get ready for your day...youll hear everything. the fan for the room is pretty loud so we were able to mostly drown out their moaning with that.',happy
id30307,' we stayed at the parc -- for only one night. after seeing our room (we were upgraded to a suite) we didnt want to leave. the staff was very respectful and receptive and the room was very clean. we enjoyed some cocktails in the lounge and ordered room service for both dinner and breakfast (all good). the location was perfect for us. we strolled to the ferry building and made our way back through union square. wed stay here again.',happy
id30308,' stayed -------------- - nights. waited over -- minutes to check in. was asked to step aside as they tried to find a room for us. apparently they were booked solid and the computers were down! i had booked and paid on-line through the sheraton website two weeks in advance! front desk supervisor assisted us and said i booked a smoking room which i did not and put us in one anyway! said if we booked on line next time to make sure i follow up with a phone call to the hotel and state that i want a non-smoking room. very disappointed. it was my birthday weekend get away and i had to sleep in a horrible smelling room and i have asthma and bad allergies. needless to say i didnt get much sleep! anyhow after complaining about the cigarette smell the next morning we were finally moved to a non-smoking room. no comps on room for inconvenience. this place needs to review their service satisfaction policy. other than the service the room was nice and food from room service very good.',not_happy
id30309,' ideally locatednice rooms and a roof terraceperfect for smokers like ourselves the staff is very friendlycozy atmosphere breakfast served in the lobby felt like a little bit being home far away.the only thing that could be improved are toilets in the lobby since you have to use your own bathroom in your room.would certainly consider to come back here',happy
id30310,' ate breakfast & dinner at the hotel restaurant the o izekaya lounge & everything was just an awersome experience.food was great & also the service from the staff.',happy
id30311,' the moment we arrived we new we were at the best hotel. one of the front desk clerks patrick was so very helpful and we ate at the best places because of him. every staff member was kind and curtious. the hotel was centrally located so walking everywhere was so easy. once you in your fabulous room and get into to the most comfortable bed in the world nothing else matters. everyone and everything about this hotel was awesome. we cant wait to go back.',happy
id30312,' the hotel max is an old downtown hotel that is been redecorated with art and interesting colors. the staff were friendly and we were able to check in about - hours early. the rooms are on the small side but clean and comfortable and mostly quiet. linens are nice. we were on the -th floor and the street traffic noise was pretty loud - old windows. the room was on the cold side but would heat up quickly with the window unit. but the bathroom stayed cool. and you have to step up to get into the bathroom. the elevators are small and a good way to meet people. nice exercise room and there are - computers and printer available for your use in a room off the lobby. the location is handy and easy walking to all the downtown-pike market-pioneer square spots. id only stay here again if i got the room for a really good price. ive stayed in other downtown seattle hotels for less and gotten more.',happy
id30313,' was there for a conference in the hotel therefore stayed in the hotel. shuttle service and staff were nice. staff was very friendly and accommodating when i requested to move rooms the second night even though they were booked solid. hotel was nice for the area but there is nothing around there. not a great place to send out of towners for a conference especially when they have no vehicle. only thing around is a ruby tuesday.',happy
id30314,' the location of the hotel is okay. the staff is friendly and the place is clean. there is a lot of restaurants to choose from and places to visit are not far such as old town and downtown san diego. i was expecting the rooms to be a little more updated for the price i was paying (about $--- a night). i live in chicago and for that price i can book a hotel in downtown with a view! we did go during a big event in the city but the hotel was not close to the event area or public transortation. it also looks more like a motel than a hotel because everything is seperated. you have to walk outside to go to the front desk. but my least favorite part of my stay was being woken up at -am to the fire alarm in the room. it was a false alarm that woke me and my family and the rest of the people on my floor.',not_happy
id30315,' spent two nights here with my husband and it was a great hotel. the location and the price dont seem to match up as you are in a fantastically central location for tourist attractions shows etc. we didnt have to take a cab anywhere which was nice. the room is a bit small but nowhere near as bad as some of these reviews made it seem. my husband and his stuff tend to fill a room fairly easily but we werent obnoxiously cramped at all. sure i would have liked a bit more counter space in the bathroom but im staying here for a few nights vacation not moving in forever. perhaps a chair without wheels would be a better idea since you cant really roll anywhere and the chair with wheels takes up a lot of space in an area youll be moving around in quite often. other than that i have nothing but high praise for this hotel. the lemonade and cookies in the lobby were the perfect thing to come home to after a day on the go. the business center and coffee-tea-hot chocolate bar were always available and extremely convenient. the front desk staff was extremely polite and helpful. our room was on the --th floor and we barely heard any traffic or construction noise at all. also there is a very good steakhouse frankie and johnnie is right across the street which was extremely convenient on the night we were famished and exhausted.',happy
id30316,' the hotel has charm if youre into old. beds were comfortable - but rooms are small bathrooms are old and out of date. the check in process was ridiculous...- people working a line of -- or so people checking in. they said they had to check with housekeeping but it took -- minutes to do so and when we got to the room the maid was walking out saying all done. -- so it hadnt been done. good location.',not_happy
id30317,' i cannt forget staying at times square.it is exactly at times square and thats not the only great thing about this hotel. the hotel has one of the most friendly staff i have ever seen.i was supposed to checkin at - pm but i was offerred the room at -- am because my bus from toronto was on time.love you marriott for that !alsoif you arrive early-lateone can deposit the luggage for free.the nyc tours start just outside the hotel.nasdaq is just a few walks away.subway station is right outside the hotel. i was given free entry passes for many of the best clubs at nyc by concierge services and i found the services to be the best among all the hotels i have stayed so far in us. the food was amazing and the room were just awesome.drinks laden fridge was really cool. i spent my best day of life at time square and this hotel just added more to that ! i would love to be there again.',happy
id30318,' ...cockroaches! i missed to read the reviews before i booked for a five nights stay last week at le marquis. four days everything seemed good even very good: the hotel lobby looks great the hotel and the room looked very clean. check-in was quick. as new york was almost sold out that days the prices were very good compared to other places. ok the room is really small probably to small to be comfortable for two but for me it was ok. nice looking to including the bathroom. breakfeast in the hotel was not my choice but complementary coffee with complimentary new york times and a pickup breakfeast from the near neighborhood was ok! there was also a wifi coverage for free in my room but certainly not a planned and reliable service. so i really enjoyed the first four days of my stay there. the hotel is near empire state building -- minutes walk from penn and grand central ----- from times square. last evening the first cockroach appeared. not a small one but i won the battle! i found an additional one dead near the a-c - where they might come in the room from the very dirty outside backyard. i did not ask for a roomchange or even did not complain as i was to tired to rise my bloodpressure. next day i checked my personal belonings very carefully for blind passengers and left with no good feeling. without that beasts i would have definetly recommended the hotel to everyone. now its your choice.',not_happy
id30319,' booked this through priceline for $-- a night. if id paid full price id have been pretty irate. we asked for a room with a fridge and when we got to the room no fridge. went to the reading market and when we returned the fridge was dumped in the middle of the floor. fine. next day returned to the hotel at -:-- pm and found the room still unmade. okay. housekeeping came while we were trying to get ready for dinner. so they wiped out the tub and sink straightened the covers and left. turndown came -- minutes later. who knew? as we didnt see turndown the first night or the third. second and third day no newspaper. concierge was non existent. internet service is $-- a day and that is ethernet only. i ended up using the loew is wireless network. for $-- ive got no complaints if youre paying more and expect a topnotch hotel look elsewhere.',not_happy
id30320,' first of all ill list what i thought was good about club quarters: the room was only $----night and i upgraded to a suite for an extra $---night. it was very close to good restaurants to the conference i was attending at the hyatt and to the miracle mile for shopping! there was a good-sized bathroom with a great shower and very comfy pillows on the bed. the downside is this: a suite is really just a regular-sized hotel room -- the rooms at club quarters are teeny-tiny. when i got off the elevator onto the --th floor it smelled like smoke. there was also a little open refrigerator built into the wall across from the elevator that contained what i thought were bottles of water which i loved because i drink a lot of water throughout the day. but when i went to get one i found that they were empty water bottles that you could refill using the provided nozzles like you would find in the door of a refrigerator. however i didnt know how well the bottles were cleaned and didnt take one. i instead would refill my own water bottle when i needed to. when i got into my room it was a bit musty smelling and some of the furniture like the shelf at the head of the bed hadnt been dusted in ages. i could literally mark a line in the dust with my finger. there was a stain on the carpet the phone next to the bed didnt work the toilet was in need of fixing because it wouldnt flush and just kept running. it kind of gave me the heebie-jeebies but i was in town for a conference there was no availability for less than $--- anywhere else and i figured it was just for - nights so id tough it out. there was also no in-room safe so i had to reserve a safe-deposit box. each time i had to access it i had to wait for a staff member to become available to get it for me which was a little inconvenient. there was an exercise room in the basement level of the hotel. it was small the equipment was ancient and the weight bench had a broken seat. also the ventilation wasnt great and the temperature was -- degrees with no hope of cooling off. that said it was still possible to get a good work out in. the sign said that the gym didnt open til - a.m. but if you needed to work out earlier than that the staff would open the room for you. i alerted them to the state of my room and everything was cleaned or fixed within a few hours so i have to say that they were very responsive. my conclusion: i tried a chain i wasnt familiar with because of the great price and while it was okay for - nights i would never do it again.',not_happy
id30321,' we were looking for a (relatively) reasonably priced hotel for christmas in nyc and thought we had found one. not worth the money saved! the first night our room (rm ---) was literally right beside the stairs. i couldnt sleep because people were going up and down the stairs all night. it was loud. the next morning i tried to take a shower- no water pressure. the water literally trickled down the wall. there were - temperatures scalding or freezing. the only way i could get the shampoo out of my hair was to have my boyfriend pour cups of water on my head from the sink in the bathroom. we asked to switch rooms and they did even putting our luggage in the new room while we were gone. the new room (rm ---) had a better shower head and water pressure but no face clothes or hand towels. i suspected there was a problem with this room when we were getting ready for bed at --:-- and i could sing word for word along with a thumping amy winehouse. i thought it is sat. night in nyc let it go. at -:-- a.m. music is thumping baby i got your number. the music had been thumping since --:-- pm straight. i went to front desk again and they said oh that is the club. what???? they also said that it doesnt stop til - a.m. seriously - a.m. he offered to give us another room. we entered the third room at -:-- a.m. and were overwhelmed by the stench of smoke. the room stunk! at that point we had less than - hours to sleep and tried to sleep. it smelled so bad that i had to get the pillows from the other room though. also there was no alarm in this room but face wash clothes. we thought the place was clean. then we came home and both my boyfriend and i are all bitten up from something. bedbugs? i dont know but we were fine before we stayed here. there are no elevators and no phones in the rooms. rooms are small. the furniture looks like it came from a yard sale. close to little italy which was a plus.',not_happy
id30322,' this hotel lived up to the brand. upon entering the hotel i was greated immediately by the staff. the lobby was decorated for the holiday and filled with the wonderful aroma of the holiday season. the front desk staff was very efficient and friendly and i was in my room very quickly. the room was very spacious and most importantly clean. the bathroom had my favorite bath and body works shampoo and conditioner and was also very clean. the bed was very comfortable as were the pillows. i will definitely stay here again!',happy
id30323,' my wife and i were booked into the empire hotel for three nights commencing --rd april ----. this hotel was booked on our behalf by a cruise company as part of a -- day trip covering las vegas new york and returning on the qm-. when we arrived at the hotel we had trouble getting into the reception due to lots of people outside presumably waiting to get into the hotel for partying. we finally got to reception and to be honest the attitude of the staff left alot to be desired. we got our room key for a room on the first floor and struggled with our two cases into the dirty lift no one offered any help at all. when we entered our room we couldnt beleive how small the room was there were no wardrobes the floor was dirty and when we opened the blinds we looked out into another walled area. there realy was not enough room for us to unpack our suitcases. my wife was in tears so we went down to reception to say we were cancelling our booking and going to find a more suitable hotel. the assistant guest manager was quite blase about our concerns and really didnt seem bothered that we were leaving. we then got into a taxi and stayed at a real -* hotel in lexington avenue and made sure we enjoyed our time in fantastic new york.',not_happy
id30324,' third stay at the suites and it was as we remembered. .... in the heart of everything very comfortable very clean we are planning yet another visit.',happy
id30325,' this hotel is beautiful. especially for the cost! in order to save some money we decided not to have a rental car this trip so we needed a hotel near the heart of everything including public transportation. we found hotel indigo on hotels.com and checked the reviews and customer photographs on tripadvisor.com there were a few others we were looking at in the area but we are very that we chose hotel indigo. when you enter the hotel the lobby is very pretty and modern. there is a lovely seating area with a water wall the restaurant and bar are just behind it. we didnt eat at the restaurant but we did have a couple of drinks before a game that were delicious. i also used the gym a couple of times it had a decent amount of cardio equipment and even some free weights the meditation deck was a nice addition as well. the staff was extremely friendly. when we checked in we were offered a room upgrade for signing up for emails i really recommend doing this they have only sent - email to us since our trip and really with spam filters what is the harm. we were upgraded to a city view on a higher floor. we hardly ever have house keeping clean our room while were in it but the maid left a friendly note under our door letting us know she was around if we needed anything. we also checked out the roof top bar. it had an amazing view of the stadium and super friendly bar tenders. our room was fantastic. were both fans of modern design and the images available on the hotel is website as well as tripadvisor do not let down. there was a wall of windows floor to ceiling and wall to wall some actually opened to let in the cool breezes. the king sized bed was fairly comfortable with lots of pillows. the bathroom was large and nicely decorated with a walk in shower. the area was fantastic lots and lots an lots to do within walking distance. great restaurants a mall and lots of boutiques. we walked to the amtrak station only - mile away one day to take the train up to anaheim for the day to go to disneyland and another baseball game. people on here complained about dogs rude service and other noise. the other complaints made by cheapskates i cant say anything about. buyer beware and read the small print and all that. the other things i can speak to. i was a little nervous about the dog policy my husband is not a fan of dogs but honestly i never heard or saw a single one during the week we were there. to be as straight forward as possible san diego is a very dog friendly town they let dogs into petco park for all the baseball games and everything. we saw dogs everywhere we went if you are afraid of dogs or they annoy you maybe you should plan a vacation elsewhere. as for the hotel staff i thought they were amazing. never pushy always polite and even fun to talk with. i work in customer service it is something i have very little patience with if it is bad and i wasnt bothered by anyone. as for street noise it is a city and it is no where near as noisy as nyc people walk around they make noise. i really didnt find it that bad but there was street noise. maybe if youre used to absolute quiet at night time you should bring along a pair of ear plugs. overall wed stay there again were actually planning on possibly going to san diego again next summer. the city is gorgeous and there is so much to see and do we didnt manage to fit it all in during this one trip. were already planning on staying at hotel indigo again :) happy travels!',happy
id30326,' my fiancee and i stayed at the allegro last december for - nights (----) and were very impressed. we had upgraded our room to a junior suite and couldnt have been more with our accommodation. the large room at the front of the hotel had a spacious lounge area and seperate bathroom with en suite. the location was fine and we were able to walk to everywhere we wanted to go. we did manage to get a look in some of the other rooms near ours and although they were all decorated in the same funky style they did range from being large to quite small which we would have found dissapointing. i would suggest that on booking or checking in you try your luck for an upgraded room if staying for more than - nights or ask for a larger room. the free wine in the evening was a nice touch.',happy
id30327,' our stay at the belleclaire started out ok. we arrived early and they did not have a room for us but we expected this. no problem. check-in lines were also very long and they seemed disorganized but again no problem. our problems began on our third night there. we saw a huge cock roach in our room. the person at the front desk did not seem surprised or alarmed which leads me to beleive that this has happened on more than one occasion in the past. they could not change our room because they said they were fully booked. they sent someone up to kill the cock roach but needless to say we did not sleep well that night. the following day we checked out of the hotel (even though it was fully prepaid) and we were happy to do so. they did not appologize at the front desk or ask why we were leaving. overall we do not recommend this hotel. the neighbourhood is nice and the price is right but the threat of cock roaches etc. is enough for us to not want to return. we love new york however and still enjoyed our week there but in another hotel. sometime it is worth the price to spend a little more for peace of mind.',not_happy
id30328,' just wanted to say what a fantastic weekend the girls and i had at your hotel. the staff on front desk concierge and the door were exceptional. friendly helpful and went out of their way to make sure we were looked after. the hotel is in such a beautiful location and the room was so light and airy i can see why my clients come back time and time again.',happy
id30329,' my wife and i stayed at the grand hyatt in february for - night. the hotel in located next to grand central station and is in walking distance to many of the mid town attractions. the hotel is currently being renovated which did not affect our stay in anyway. the main reception is vast but dated with brown marble waterfalls and gold colums (which seems to be reflected in many building throughout manhatten). the receptionist(s) were extremely friendly and welcoming. on the morning of check out i requested an extension and it was agreed with a smile no questions asked. our room was on the --th floor and had been renovated. it was extremely clean well presented and a great size. it was our weddding anniversary so the hotel kindly left us a bottle of sparkling wine and strawberries dipped in chocolate. it was a nice touch and very welcomed. it has been mentioned on tripadvisor before that the rooms do have a lack of tea & coffee facilities. which is a shame but there is a rather pricey coffee shop downstairs in the lobby that serves fresh food and hot drinks. all in all i would fully recomended the grand hyatt new york......look past the dated areas as they are being renovated.....if you want a centrally located hotel which is good value.....then look no further.',happy
id30330,' this was the perfect place to crash for a weekend in new york with my partner. we booked the room with two bunkbeds and a shared bath but were upgraded to a room with two double beds and a private bath. needless to say the experience was much better than i expected and i would recommend the place to other twenty-somethings in a minute. it is not a place i would recommend to my parents though. the room was pretty loud (it was located just across from the elevator and we could hear the comings and goings of other guests all night long). in addition the door to the bathroom was broken and thus offered no privacy. this wasnt an issue for me and my partner--but if i was sharing the room with three other people i wouldnt have been .',happy
id30331,' to be honest the only reason you will probably stay here is to attend an event at the convention centre or an event at the arena. the hotel had very friendly staff who were always helpful. however the hotel really needs an update the decor is poor furniture looks (and feels) dated and the general feel of the hotel is that a good lick of paint would be good. there is a coffee shop in the reception area and a reasonable restaurant. the wifi is quite poor always dropping and they change the password every now and then without telling you! i would say there are better hotels to stay in around this area most of which are either connected to the convention centre or about a - minute walk. the drury is inn and red roof are just two i think the hyatt is much more expensive. overall i think this is an expensive hotel for the quality. i have stayed in many crowne plaza hotels and this is the worst one.',not_happy
id30332,' i attended a - day meeting at the w hotel. it was my first time staying at a w and it was definitley a different-positive experience. when i went to the check in desk it is very different from any other hotel ive been too...candles on the desk...kind of a sexy atmosphere. i have to say that the doorman the check in concierge housekeeping catering were all very professional and helpful. i lost my cellphone in the taxi to the hotel and the concierge was able to retrieve it. everyone was so nice and friendly. the food at the meetings was great too and just a different experience. my room was gorgeous! i loved the decore. it had a whimsical sophisticated feel to it. the only thing i would recommend is more lighting in the halls i found it too dark as did my co-workers. i would say this hotel is more appreciated by the ----- something hip crowd. it has a night-clubish schwanky trendy feel to it. the lobby is loaded with candles some special effects lighting and music. it is quite the hot spot to hang and have drinks in the evening. the meeting space at the hotel was great and our meeting was a sucess! the food was fabulous and the catering staff was right on top of things! some of the older-conservative people mentioned that the hotel was a bit dark and very funky but they just chalked it up not being in anymore and still thought the meeting went well(which was plenty light) and had an overall good experience staying there. at our meeting i loved the pitchers of water at out tables some had lemon swirly slices lime slices orange slices strawberries in them with made them appealing to the eye and a touch of flavor. just little things like that make it nicer. anyway i would recommend the hotel for a meeting especially with a younger crowd and i would recommend it for a romantic getway! it would be a great place to go with friends too and just live it up in the city! there is so much to do in that area! i wished i had time to extend my trip and play! i would like to go back sometime soon!',happy
id30333,' the major draw to cow hollow motor inn (and any of the other motor inns in this chain there were at least - others check the website) was the free parking and the dirt cheap rate for the night. we paid $--- + tax for - double beds on a sunday night and i looked at many hotels in san fran and none offered free parking. for the most part the motel was ok but we did see a bug in the room. i dont know what kind of bug it was but it definitely freaked me out crawling around on the floor near the bed. the east elevators were not working so it was a bit confusing figuring out how to actually get to the -nd floor where our room was. the room was just fine nothing fancy. the tv worked there was a coffe maker and nice clean shower but the pillows were terrible!!! the front desk staff was very helpful and informative giving us tips about avoiding traffic. i would try another motor inn in this chain but i dont know about the cow hollow again. oh and the location was good too right near many bus stops and restaurants.',not_happy
id30334,' we spent - nights at this great hotel - the staff were very helpful and the breakfasts very nice - cerealsbagelsfruit and muffins. the free tea and coffee all day was also a nice touch and very welcome after a long shopping trip ! we had a - bed suite which was huge and the beds so comfy ok it was a bit noisy at night but then you are in new york ! the location was great just across the road from macys and the subway just outside the hotel. once wed mastered the subway it was a great way to get around and much quicker than by bus or taxi as the roads were always so busy. we would recommend the rainbow room restaurant at the rockerfeller for a special meal the views were stunning and the food fantastic it was a little pricey but worth it ! the free staten island ferry to see the statue of liberty was good and the trip up the empire state at night amazing although the queues were rather long. new york was much cleaner and safer than expected and everyone so helpful. we used the subway at night and had no problems. all in all a great holiday and a great hotel which we will definitely stay at again - go for the - bed suite at --- if there are - of you it was well worth it.',happy
id30335,' i did not like this property. the lobby area was nice and the staff was courteous but the rooms were soo old and outdated!!! not at all what i expected by pictures. i would recommend the holiday inn express down the street it was newer and much nicer than the marriot. very dissapointed with my stay for the price we paid.',not_happy
id30336,' staff is amazing. all of the amenities great. i was here for a week long conference and my experience at this hotel was so good i cant wait to come back.',happy
id30337,' i love this hotel because every time i stay i can count on excellent service a clean room and a great stay. the restaurant is fabulous and the staff really goes out of their way to help you.',happy
id30338,' spent three nights and had a wonderful time. the hotel location is perfect and the pool was perfect for getting refreshed after a hot day of site seeing. staff were all great from valet to check in to bellhops to wait staff to concierge to house keeping to pool-gym staff. the bristol burger was great and the gold medal cocktail game during the olympics was both tasty and fun. breakfast was great and a perfect way to start your day! even the gift shop was well equipped and worth a visit. the location across from the gardens and shopping cant be beat.',happy
id30339,' i cant say enough about the hampton i have stayed here multiple times over the past few months and have never had a single complaint. the hotel staff are always very courteous and welcoming. it starts as soon as you pull in the parking lot greeted every time with a great smile and wave from the valet guys. then when you go inside i am almost always greeted on a first name basis by almost the entire hotel staff. the rooms are all in great shape and the hotel is very modern. i have stayed in multiple double queen rooms king rooms king suites and king suites with jacuzzi tub in the room. point being that i have never stayed in the same room twice every room was great. the beds and linens are some of the most comfortable beds i have ever slept in. i never want to wake up! the hotel is very conveniently located it is within walking distance of downtown but if its rainy or you dont feel like walking just hop a ride on the courtesy shuttle. they will drop you off and pick you up usually within five minutes of calling. the shuttle drivers are always very personable and normally provide some great entertainment and jokes. the hotel offers a free hot breakfast in the morning and it is great! they have a large selection and something for everyone it is not your typical boiled eggs and bread only. as you can tell i am very pleased with the hotel and service. i would recommend it to my closest family and friends!',happy
id30340,' we stayed for one night for business. the lobby was nice the hallways are dark with low ceilings and the rooms are very basic. looks like the place has been remodeled and i wouldnt like to have seen it before. the beds are sleep number beds which i think is overrated. the workout room was nice and cool but the equipment is horrible. the pool is tiny as well. bottom line i wouldnt recommend this place nor will i be back.',not_happy
id30341,' im surprised to see all the negative reviews for this hotel! my husband and i stayed here for two nights at the beginning of october and had a very pleasant experience. the staff was polite the valet service was prompt and our room was clean. i found the bed to be one of the more comfortable that ive slept on. i was especially pleased with the comforter which was just the right weight and wasnt made out of that awful slippery fabric that plagues most hotels in this price range. yes the elevator was small but it is not like that can really be fixed! and yes there were some colorful people out on the streets but i would much rather spend my vacation around locals than crowds of tourists. my husband and i walked all over the city during our trip and i never felt in any danger. we had a nice rooftop view of the surrounding buildings and the wooden shutters were a good touch. i would definitely stay here again and would recommed this hotel to anyone who is looking for a place with character. oh and one more thing we liked: the mark twain quotes etched in the windows on every floor in the stairwell!',not_happy
id30342,' we were in town for the birth of our first grandchild. since the due date was changed the staff went out of their way to amend our reservation. carlos janet kenny and monica went as far as calling us while we were driving from nj to chicago to accomodate us. not only was the staff efficient and professional the property was great. i highly recommend it.',happy
id30343,' stayed for a night at sofitel and was impressed with the service from beginning to end. valet and bell hop very friendly and talkative. beautiful lobby and ultra modern design. the room was about average size but the excellent bed and top notch bathroom made up for it (separate soaking tub and good size glass shower). ordered room service and the concierge stated it would be a half hour to forty-five minutes yet the food arrived in about -- min. every staff member we spoke to knew my name and were considerate and polite. the hotel was packed when we arrived and left yet we never heard a single noise from the hallway or another room so if you are looking for a romantic stay or quiet relaxation this is a great option. you definitely get what you pay for at sofitel. overall a great luxury hotel!',happy
id30344,' check in so much easier than the hyatt regency and not as large. each day when we returned from the conference the concierge greeted us with a welcome back! i was going to meet friends for dinner and when i asked him where we should meet (between hotel and the fairmont) he offered a free coupon for a local place and a ride to pick them up! ive never heard this before. last time i ordered room service it was the burger-fries meal and was delicious. this time i had the chicken fried steak and it was better than mine (and it is one of my specialties)! i called for tray pickup and was honest when asked about the meal. the man i spoke with shared how he cooked it the cut of meat the prep everything. i love this place. the bistro and bar are nice too. new: free at&t wifi. parking is about $-- per night.',happy
id30345,' we stopped here with friends over thanksgiving. the hotel it self is ok but nothing special. the rooms were hot at night and the street outside can get very noisy late at night. we were woken by police sirens and loud shouts at -am in the morning. in fairness my clubbing days are a little behind me and this hotel would suit a younger crowd.',not_happy
id30346,' checked into hotel with no issues front desk staff was courteous. the non-smoking room was pretty shoddy and old looking and smelled like smoke but was just looking for a hot shower and bed. went to take a shower and got only - minutes of hot water. the front desk staff was able to move us to a nicer smelling room with hot water.',not_happy
id30347,' no help with luggage. very small lobby and no assistance from staff with anything. crudo is restaurant has extremely rude people - dont go there. the hotel is mediocre at its best. the room was not horrible but not great. for $--- night i can do better and will next time.',not_happy
id30348,' what a great find! we stayed at this hotel latejuly ---- the staff were very friendly and helpful and advised us on things to do in san francisco. the room was very clean and modern. the hotel was only - blocks from union square and situated in a safe area of the city. we walked everyday to union square and fisherman is wharf so location was fantastic.highly recommend this hotel for value and reasonable rates compared to hotels in union square and fisherman is wharf.',happy
id30349,' ive stayed in some hotels around the world and never have i felt compelled to leave a negative review !!! when paying this kid of money (ok we are not talking mega bucks but budget it is not) you expect certain things politeness and courtesy being one of them. (some of the front desk staff may be your buff disinterested and cold manner has been developed by too many complaining unhappy guests) -. no safe in room (cant remember the last time that happened) -. no offer of bags being taken to room. -. appalling in room refreshments etc. -. general lack of amenities at hotel -. drinks vending machine on --th floor the only way of getting a drink other than water or coffee from the room. this is basically a hotel to catch the unaware promises of sumptuous rooms plasma tv etc to catch their trade. upon arrival you will realise these things are very superficial and the true nature of this hotel is revealed. we had to stay an extra night in new york very unexpectedly and booked into a budget hotel at the last minute out of necessity then wished we had been there all week !!! do your self a favour and pass this one by !!!',not_happy
id30350,' stayed at the hotel monaco for the very first time the weekend of november --. having never heard anything - good or bad - about the property i had no idea what to expect. what a delight! everything was excellent all the way around - from the decor the impeccable maid service friendly front desk staff (thanks mark!) delicious food in the restaurant great downtown location to the goldfish friend to keep us company! as a suburbanite who often commutes into the city for events and a way to escape ive found a real gem that ill visit again. be sure to sign up for their intouch loyalty program. this free membership gave us $-- towards a mini-bar purchase as well as free internet.',happy
id30351,' i made a short trip to chicago late summer ---- for the sole reason of visiting a dear friend who resides there. i chose the w because it is close to downtown however it enjoys a spectacular view of the lake which i find more restful. let me explain. chicago is an awesome city and at least one visit should be on everyone is to do list but i do find it quite frenetic and even as a born and bred londoner it takes some energy to enjoy. my pal warned me against the w saying it was a converted days inn however i took the plunge and it was a hoot. the w is absolutely not a family hotel. it is however a young or young at heart person is ideal getaway. the rooms are little small (i was upgraded to a fabulous suite overlooking the lake) and the furnishing is a trifle kitsch however the staff are excellent and the bar-restaurant is such a buzz that there is no need to risk a dui by going out anywhere else in the evening if one word would describe the w it is sex or if you need - it is rock n roll. if you are young single or middle aged and lively you will love it.',happy
id30352,' meredith our concierge-check in person- wine opener was our -st entrance to the wonderful staff of the hotel. location is fantastic near to all that is fun in inner harbor baltimore. street noises are a little noticeable but the overall experience was very good.',happy
id30353,' my wife and i checked in to this hotel for a one week stay at the end of july. we were warmly welcomed by the valets who helped tremendously with our off-load. we parked at the top of the block and they came running! thanks eddie! (the location is very busy...so be prepared.) there is an opulent entrance and a warm welcome at the front desk. we were given a room that does not face powell and it was quiet in terms of outside noise. however the walls are very thin and all noises around will travel through to you. our bathroom window did not close and we found it cold in there at night. expect small rooms here. )it was built a long time ago for a generation that raised - kids in a two bedroom house right?) anyone who has stayed in this city knows that this is pretty common with the hotel chains. that being said here is the skinny: nice shower products very hard bed. easy to use tv and very good cleaning staff. thanks feng! there is no coffee maker in any room so expect long line-ups at the starbucks (thankfully there is no shortage if these here...) hint: if you want a quiet floor ask for a lower one. a few we talked to complained of the noise higher up. the location here cannot be beat! this is the reason people stay here i am certain. the bar downstairs is well-equipped and you will likely be given a few complimentary drink tickets for your stay. (bonus) there is an in-room safe however no bathrobes here. the workout area is nice and very well-equipped with modern machines. i think this hotel reflects its management. i have never met a gm like jim. we talked for a few moments in the lobby and during our conversation he sees a lady carting a heavy bag up the stairs. he excuses himself politely and then jumps to her aid carrying the heavy bag a few more flights! i think this says a lot about the kind of people that work here. thank you all for an enjoyable stay.',happy
id30354,' having stayed at the old property the ambassador east i wasnt sure what to expect. i knew that the location was ideal - in the heart of the gold coast short distance to michigan avenue and a nice short walk to lincoln park-old town. upon arrival i was very impressed w-the makeover. for those who enjoy a more intimate less big hotel feel the public is a good fit. we enjoyed lunch in the swanky pump room with an inspired jean-georges vongerichten menu. my favorite though is the library-coffee bar common room. service from the mostly young & hip staff was friendly & very accomodating. we loved the minimal decor of our rooms and appreciated the large closets w-the built-in shelves. (when a big storm rolled into chicago as we were leaving i secretly hoped our flight would be cancelled so that i could have one more night at the public hotel!)',happy
id30355,' i must say the biggest thing i didnt like about this hotel was no free wifi & also the $-- fee to park every night. the website says $-- + tax so with the tax it was $-- to just park for two nights. so it makes the deal you think you received seem not so great. it was especially irritating to see them advertising airport parking for non hotel guests at half the price and you couldve parked across the road for like $-- but had a nice sized walk ahead of you. also -- hours of wifi cost you $--.-- and if you wanted - hour then it cost $-.--. ive never been to this area before but every other airport i stay near has free wifi so if you are traveling on business this doesnt sound that appealing. but aside from that the stay was ok. as somebody said earlier it has a crazy layout and the amount of space this hotel covers is massive. we were in building - which was the farthest away from the lobby and it was at least a - minute brisk walk to the actual lobby. other than all of this we slept well and the area seemed safe. if i had a choice in the future it would be to avoid this hotel as there are plenty of other options right down the road from here.',not_happy
id30356,' i stayed at the warwick for business (location) making my reservations through the hotel’s web site. i had been planning to stay there for some time as the appeal of the structure seemed inviting. (i have stayed at most area hotels.) i enjoy old hotels and understand that you have to overlook issues with maintenance but the warwick needs more attention both to the structure and the staff for the business traveler. my suite was large but not in excellent repair. sure it had a fresh coat of paint on textured stucco walls (like you see in a cheap remodel) and the decorating style was a bit lost on me. but the living room a-c made so much noise you could not talk on the phone while it was engaged. the bathroom amenities towels and linens were of mass-market hotel style and there were issues with the plumbing and electrical outlets. and you have to enjoy the flight path from love field which apparently goes right over the hotel. the friendliness of the staff escaped me on this trip as there was barely a word uttered in my direction even when ordering at the library bar. the restaurant was closed which i was not told of in advance so there was no opportunity to comment. the ‘charm’ highlight was the library bar – it is well done and the musicians were great although i did not find the wait staff very cordial. some of the old architecture is quite nice. for the money you should go to the bar enjoy the piano and you’ll see what you need to see of the warwick. the renovation at the stoneleigh is of a higher caliber and more comfortable. from reading the other reviews it seems like they do wedding much better.',not_happy
id30357,' not a bad hotel but it starts to get into the seedy part of this area. the rooms are pretty nice...not amazing. they attempt to be very modern but they dont quite get there. you can tell that they want to be like the w hotel but its not quite that nice. in an area where you can find a large number of $--- - night rooms this is not among the best.',not_happy
id30358,' i just recently spend a week in dallas and chose the embassy suites park central in dallas texas i liked the fact that a room card was needed to access the room floors when using the evevator parking was in a gargage below the hotel rooms are spacious didnt like the small space in the bathroom. best room are on the back side of the hotel as room in front face the highway bar setting very freindly and relaxing happy hour pleasant',happy
id30359,' my wife and i are middle aged fun loving peoplewho like to talk to all age groups when socializing. the rooftop bar (ivy) hits the spot.weekend crowds are very friendly people as are bar tenders.since our last previous visits they built some sound proofing so if you retire to your room before the dj quits sleep is now possible..bar food is still a little bit hit and miss with people delivering wrong food ( minor issue).hotel staff now trained far better than before with check in people interested in your room preference.we will return soon.',happy
id30360,' i booked over the internet and got a fantastic price ($-- a night for - beds) i had read reviews on tripadvisor so i was fairly confident that it would work out. i was with my - daughters -- & -- and they were nervous at first about the area since their dad want with us but after the first night they were fine. the room was very big (--- corner) and it was perfect for the - nights we were there we all said we could have easily stayed there a week and not felt cramped. it was such a short walk down to fisherman is wharf that we felt it was the perfect location. we had - days in the city and bought the wharf pass it gave us great things to do and we saw lots of the city for a good price. it gave us destinations instead of just wandering around. we also rented bikes from blazing saddles and biked over the bridge to tiburon dont believe the -- miles they tell you it is!! it was a wonderful ride but took longer than expected. overall our experience in the ciry was amazing and we cant wait to go back.',happy
id30361,' i was really looking forward to going to the paradise point resort but was somewhat disappointed in our stay. i had certain expectations based on the price that we paid for our room. although the room was large with a kitchenette and a nice bathroom with two sinks and a separate shower-tub area it had a very standard feel. we were a bit lost because there was no information in our room on the resort (places to eat things to do spa amenities room service etc.). on our last day we didnt even know what time check-out was. there is a $-- a day charge to use the fitness center which i was told was standard at resorts however other than the size im not sure what makes this place a resort. additionally there were no chairs on our patio when we called housekeeping they said they were all out when we pushed the issue they said they would find us some. they delivered two plastic chairs that didnt match one new and the other very dirty. on the brighter side the pool was very kid friendly with a large splash zone warm temperature and a sand area for the kids to play. the paradise point resort has great potential but needs work in the area meeting guests expectations - before they have to ask would be great.',not_happy
id30362,' the nine zero hotel in boston is as close to perfect as you can get in downtown boston. my boyfriend and i stayed at the nine zero this past weekend for an early valentine is weekend. we were welcomed with friendly smiles and a willingness to help with anything we needed. i am a kimpton intouch member and have stayed at all of the kimpton hotels (marlowe nine zero and onyx) in massachusetts. i can honestly say that all of the kimpton hotels are great. nine zero has spared no expense to make their hotel one of the best in boston. check-in is easy and quick. they have a great location restaurant and decor. our room was roomy and comfortable. the beds are great too very comfortable!!the hospitality they provide is top notch! i only stay at kimpton hotels when i visit boston-cambridge and that is because of the wonderful service and accomodations they provide.',happy
id30363,' i knew i was in trouble when they furnished ear plugs in the rooms. wednesday was bike night so i was able to hear the loud exhaust of the many harley davidson motorcycles that rose during the night. the bed was better than sleeping on the floor and the pillows were like bricks. however there was a few choices to eat close by.',not_happy
id30364,' we stayed here with friends for a weekend getaway. the hotel staff was very friendly and helpful when we needed them. they also offered continental breakfast and dinner (with beer) every week night. the food was delicious! this hotel is in a great location. we were able to walk to the magnificent mile millenium park navy pier and its right across the street from the nordstrom mall. the subway was also one block away for easy access. they also have several restaurants and bars within close walking distance as well. we will definitely stay here again on our next visit to chicago.',happy
id30365,' convenient to the jollyville area close to the arboretum - the location makes this hotel a better choice than the staybridge further north on research blvd. the staff is accurate in book-keeping and friendly. some rooms are due for a refresh but this does not affect the quality of a stay. for walkers and runners there are plenty of sidewalks. the iron cactus is a decent but not exceptional tex-mex restaurant a - minute walk from the hotel (happy hour during the week). the rates vary wildly mine was --- one week --- the next. it often pays to check with a travel agent for contracts at hotels in austin. chambermaid service was excellent and they were tipped accordingly. rooms are available from time to time on the lower floors - staybridge suites seem to have a one slow elevator policy. staff was excellent and not just in normal business - computer failure resulted in no expedited checkout but staff emailed my receipt the same day.',not_happy
id30366,' great stay. rooms were clean and large. breakfast was great too. wlking distance from - good restaurants. front desk people helpful and friendly as well',happy
id30367,' our stay at the hyatt got off on the wrong foot when check-in told us that they could not put a roll away bed in our room even though this was part of the reservation. the excuse was that this was the national web site and it did not know that the rooms in the sf hyatt are small and there is not space for a roll away bed. pretty lame for an organization as sophisticated as the hyatt and really amounts to bait and switch. they did offer us a second room at a discount but this was more than the original reservation plus the surcharge for a roll away. the nickel and diming continued. parking was $-- plus tax and tip. the internet connection was $-.-- per computer. my wife and i both travel with our own laptops. although we decided to share one connection it meant that one of us did not have our files and environment when answering email. there is also a surcharge for the exercise room. our room was on the --nd floor overlooking union square. the night we stayed a construction crew was installing an awning for an exhibit and we heard beams clanking and truck backup warnings all night. hotel also needs a renovation. the bathroom featured a - crt television which when it was installed must have been the height of tech but now looks more like a museum piece. on the positive side the location is great and the --nd floor regency club offered a good continental breakfast and the staff was cheerful and helpful.',not_happy
id30368,' very pleasant stay after a shaky check in. i had prepaid my room but they didnt have a record of it so it took -- minutes to figure it out. at that point i wasnt too impressed with this hotel. but after that we had a a great time. the room was very small but it had everything you needed and was very clean. there wasnt alot of privacy but it is perfect for two people. we loved the outdoor patio where we had drinks and breakfast. the location was great as we pretty much walked everywhere. the rate was good for a hotel that close to times square. weif yo would definitely stay there again!',happy
id30369,' the tuscan inn is in a great location if you want to do the touristy things around fisherman is wharf but dont expect anything grand. the hotel is quite small and isnt in a very smart area it is surrounded by car parks and some shops but on the plus side it is very close to the cable car terminal and the boudin bread bakery. so it is good for pier -- the bay trips ghirardelli centre and the cannery but that is really all it has going for it. the room was small but it did have a desk table & chairs and unit for fridge-tv stand. this meant it was all a little cramped. there was no wardrobe just a curtained off rail. the wash basin was in the room without any privacy and there was a small bathroom for the toilet and bath-shower. there was an individual air-con unit in the window which was very noisy and didn’t generate much cold air. we found it much better to just open the window which obviously wouldn’t work on hot days. we overlooked a small courtyard but the other windows were very close so privacy was an issue. the maids woke us the first day by shouting to each other outside the room at -am but it didn’t happen after that. the room was cleaned but not spotless and the bed was made badly. this sloppy attitude was much the same at the front desk where they didn’t really seem to know what was going on and there were usually queues as they were slow to deal with people. they were polite and did help eventually but it was hard work. the hotel provides free hot drinks and biscotti in the mornings which was good quality but why? it’s not a great breakfast is it? and there is a coffee machine in the room. i would rather save the money. it has an adjoining restaurant which we used for lunch one day. service was poor and they got our order wrong but they did correct it at no extra cost and the food was good. i personally would look around for a better hotel a little way out maybe further over towards the ghirardelli centre and the other cable car stop if i was to stay on the bay front.',not_happy
id30370,' i have been travelling to nyc several times and know how to move in the city with subway busses etc. so if you do so as well and-or if you dont mind travelling with the a-train (subway) to all major hot spots i can really recommend this hotel! it is only one block away from subway station ---th street in a safe area. there is not much around to visit besides the apollo theatre. the rooms are well equipped and relatively big; the quality of the facilities is very high including a comfortable bed. wifi is complimentary. the rooms are quiet but you can not open the windows. nevertheless the hotel part is ***** for me. staff is very supportive and mostly very professional! the bitter pill to swallow: bar and breakfast are overprized. i skipped it and will definitely go back!',happy
id30371,' one night stay before leaving from a - week southern calilfornia vacation. the room was hidden far away in the back of the second building. the room was dark smelled terrible and there was smelly mold in the dated bathroom shower (no bath). beds felt like cardboard the picture on the tv was so bad it made me dizzy looking at it. no fridge. breakfast was absolutely horrific. one woman working there toasting bread in a small terribly cramped room rudely telling me and my kids we could not take our own bread. they ran out of most items by -am did not restock nowhere to sit. extremely uncomfortable experience.',not_happy
id30372,' fairmont hotels are generally my preferred choice but this was a true disappointment. check-in was quite slow and problematic (glitches with their reservation system locally). room was very small and oddly arranged. felt quite cramped in room and was hard to work at very small desk. hotel overall felt quite cold and isolating...lobby is not at all inviting and it didnt feel terribly safe walking around outside. gift shop was overpriced even for a downtown hotel. food was disappointing. overall this seems greatly overpriced and does not meet usual standards of a fairmont ive come to count on. bill was completely messed up and required - separate calls after i left to straighten out.',not_happy
id30373,' the rooms are very small for the money and even though breakfast is included in the stay the breakfast area gets very crowded during morning. this is in the main lobby so you also keep bumping into travellers checking out. overall not very impressed.',happy
id30374,' this was my first hotel out of six i stayed in during my us holiday tour. i read some of the reviews on this site before i left and was not looking forward to the stay. i stayed in the hotel for two nights. my room was on the --th floor overlooking the light terracotta painted building to the left of the hotel (when you are looking at the hotel head on). i loved the flat panel tv and the beds were nice and comfortable without being too firm. the bathroom was of a good size with plenty of room to put your toiletries and to dry yourself in. plus there was the sink vanity unit outside the bathroom so one can use the shower whilst the other dries their hair etc. the only downer was the outdated decor in the lobby area. i think getting rid of the mid ----s carpet and the leather and chrome furniture is a must. from seeing the older photos i can see the rooms have been refurbished and chances are the lobby will be done at a later date.',happy
id30375,' my husband daughter and i stayed here this past weekend. the suite was spacious and spotless. the manager is reception was top-notch with lots of munchies and free drinks. i even liked that they carded my daughter--i would much rather they err on the side of caution. the reception was crowded but that is to be expected especially on a weekend night. there was plenty to eat and drink and everyone seemed to be enjoying themselves. the breakfast the next day was really good lots of choices and an omlette bar--the line was long at times but the two chefs taking orders and cooking were on their game and kept everything moving. the suite was definitely spacious and clean and not noisy. it seems at though they are being renovated. i would definitely stay there again.',happy
id30376,' nice property centrally located in denver. stayed in suite on top floor. rooms were nicely insulated and quiet. double paned windows keeps any city noise out. spacious clean with nice nine foot ceilings. locking door between bedroom and kitchen-living room area. small bathtub but softened water (vegas water is hard and harsh)!! bed and bed linens soft and comfortable. free internet connection in-room. staff will even grocery shop for guests for no extra charge!!! alarm clock radio-ipod connectible. one of our top three picks behind prince kuhio oahu and double tree in scottsdale az.',happy
id30377,' lovely hotel with beautiful furnishings not all rooms have tubs some are walk-in showers and you should specify if you have a preference but they dont tell you that; the business center is $-.----- min session but boarding passes can be printed free (and you can check in as well without charge). in room safe is large enough for a laptop. the perks include free morning coffee-tea service in the lobby -pm choc chip cookies (limited supply) w- milk and evening wine service from ---pm. the restaurant is breakfast service was a bit slow or was it our waiter dont know but the food was tasty. dinner was excellent at the same place however and the kitchen is open till --:--pm. valet parking for dinner is only $- if you have friends meeting you there. i think daily valet parking is $---day. hope this information is helpful!',happy
id30378,' we have just returned from a week is stay at the westin. we knew it was a great hotel as my cousin had been but before we went we emailed to explain that there were three couples all celebrating --th birthdays. the hotel could not have been more accommodating - upgrading us to corner deluxe rooms and making sure all got champagne and truffles. it really helped make the holiday. the heavenly beds really were to die for! just what you need after long days walking the city. and the lifts came in seconds - in fact most of the time there was only us in it! a great location for getting anywhere - we were in harlem in -- minutes on the a train and about the same downtown. nice hotel bar too. we thought the service was great. one of our party was unwell and after they had had some room service delivered the man came back with hot lemon and honey - all unasked for. would be my hotel of choice in times square every time.',happy
id30379,' i enjoyed my stay at the intercontinental. the location is perfect for downtown activities. it was a short walk to the capitol for business and a short walk out to dinner at night. there were two drawback the rooms are small and the gym never seemed to have drinking water available. both of these issues did not distract from my trip. i would stay there again.',happy
id30380,' we put a group at the intercontinental for a week and everyday was exceptional! location to accomodation and best of all the excellent service. too many names to mention but lizette marin is just one of many that helped make the stay a fabulous one and our conference a total success!',happy
id30381,' the hotel mela enjoys a great location between times square and fifth avenue. the rooms are nicely decorated and the bath amenities are great. the free wireless was a nice treat. however be forewarned if you stay in one of their superior rooms that the rooms are smaller then advertised. their website describes this rate class with rooms averaging --- square feet but the room i received was closer to --- sq ft and that included the bathroom! it was too small for two people each with one suitcase. suitcases must be left on the floor as there isnt enough storage space to unpack them. i did speak with the hotel staff to see about changing rooms to one that was closer to the advertised size but all they could offer was a room upgrade for a fee. they also suggested if i switched rooms one with a full size bed instead of a queen the room would feel bigger. ive stayed in about -- different ny hotels so i am well aware that rooms run small but the only one ive stayed at that is comparable in small size and lack of space to unpack is the hudson.',not_happy
id30382,' i stayed at this hotel for a training course in september of ----. the hotel is conveniently located. it is about a -- minute drive from ohare and the cumberland blue line stop is a - minute walk away. the lobby is welcoming. the rooms are clean and moderate but could use an upgrade. there is a pretty good pub - restaurant in the hotel. it has a happy hour with good specials daily and free appetizers and beer sampling for priority club members every night. this hotel is by no means luxury but is fine if you are looking for a good price and convenient location.',not_happy
id30383,' right when i walked in to the hudson i was in awe of the vibe. the shared-common space is not only smart it is straight out of a fairytale that instantly whisks you out of the dreary loud city (it was a rainy day when i first got there). although there drink prices were astronomical where you got to sip your cocktails was second to none. the lobby level outdoor space is straight out of alice in wonderland and the rooftop bar-relaxation area is very zen and romantic. when i visit nyc im generally out and about --% of the time and therefore the small cabin like rooms did not bother me - i get it enjoy the common space of the hotel and get out and enjoy the city. as for the front desk staff they were the worst ever. ---% they were put out of their way by having to check me in - need i remind you that if your guests werent there what do you think you would be doing? if youre not there for hospitality then go get a desk job or something. i would recommend the hotel however if you are looking for gracious hospitality and some space in your guestroom - then this is not the place for you.',happy
id30384,' i try to stay here two to three times a year when i work in the area. the rooms are always very spacious and i always get a nice comfortable king sized bed. the grounds are kept very well manicured and are very nice for strolling . . . also there is a really nice large swimming pool--great for families! with each room i ever had here comes a good sized balcony which i find relaxing. since i had a lot of work to do in my room i upgraded to a suite for a very modest charge . . . as a businessman this worked out really well. also the location is great if you want to do sight-seeing in the area. it is very close to places like santa monica hollywood beverly hills etc. . . finally the hotel is situated in a nice fairly quite area.',happy
id30385,' i stayed at the churchill while in dc on business. no complaints. the room was quite spacious and the bed incredibly comfortable. even on the seventh floor i could hear noise from traffic but it wasnt enough to keep me awake. possibly the best thing about this hotel is the location - just a few blocks from dupont circle. there are many dining options for every budget within walking distance. it also provided a great opportunity to explore a bit of dc on foot. for the less adventurous or those short on time the hotel restaurant chartwell grill serves breakfast lunch and dinner. both the service and food are excellent.',happy
id30386,' if you are coming to memphis for music food and fun the hampton inn on beale street should be your first choice. you cant beat the proximity to beale street--just steps outside your door. of course this means youll be hearing the music til late late at night (or early early morning) but that only adds to the ambiance (we opened our balcony door every night and fell asleep to the tunes). on the more practical side the hotel is very clean (a must for me) and recently renovated so nothing looks old or worn. the morning breakfast is standard hampton quality--decent hot and cold choices--enough to keep us going until we could map out lunch and dinner from all the the great nearby restaurants. parking is free and convenient. we found the area safe for nighttime walking--you just need to be aware as you would in any city. the hotel takes extra security measures since it is so centrally located (have to use your card to access the building and elevators). very friendly and efficient housekeeping and front desk staff. well be returning for our next memphis visit!',happy
id30387,' my wife and i had room ----. my wife was here for a business conference. we overlooked market street. the room was comfortable spacious and quiet. it had a wonderful chaise lounge by the window that my wife adored. the hotel was adjacent to the riverwalk and close to the river center mall. it is next to the convention center. the alamo was on the other side of the mall. we loved walking along the riverwalk and exploring the nooks and restaurants. you can walk to where you need to go. we would stay here again.',happy
id30388,' we were placed at this hotel by a priceline bid. we were a bit leery after reading some of the reviews but were pleasantly surprised. the hotel is somewhat isolated. there is no place to go and eat within walking distance in the immediate area. downtown austin is around ----- minutes if there is no traffic on the texas - loop expressway. the expressway is easy to access from the hotel going towards austin but returning requires a bit of extra navigation. we found the lobby and hotel facilities to be well maintained and attractive and the staff friendly and helpful. we did not eat at the hotel. the room is comfortable and clean with a king sized bed. it is quiet. they provide free wireless internet access in the rooms and a business center where one can do things like print boarding passes. the room has a flat screen tv but the hotel system does not seem to supply high definition signals. the only criticism that i have is the bathroom. it needs updating. it looks like bad spots have been caulked over and what was below the caulk looks like it might be starting to show again. we had trouble with the toilet and it was fixed after two requests. the tub and sink do not drain very quickly. the spaces in the parking lot are also a little narrow and it can be hard to park. there is plenty of overflow space if the spaces around the building are full. i would stay here again as the facilities were very good and worth the money but would prefer a hotel that is slightly less out of the way.',happy
id30389,' my husband and i travel quite often to nyc for quick --- day trips. we decided to try affinia shelburne based on reviews-price. we were extremely pleased. the hotel has been renovated within the past year. beds are scrumptious bathrooms updated and rooms very clean. the neighborhood is safe and within walking distance to theater district grand central and subway. staff are efficient and pleasant. the only negatives: (-) slow elevators...so give yourself plenty of time if you have an appointment and (-) overpowering citrus-scented cleanser the staff uses in the rooms....we opened our windows which helped. overall we are thrilled to have discovered the affinia and we will definitely return.',happy
id30390,' ill say right off the bat that this is not likely to be the nicest newest or best-located budget suite hotel youll see in dallas. the building is on the older side. it is on a side road in a commercial area and just down the road are a couple of strip clubs and a massage parlor. you may not want to stay here if you dont want to expose your family to these sights. but the facilities are well maintained everything works and it is clean. it has everything you would expect in a hotel like this--free well-lit parking lot free wired and wifi free hot breakfast a small gym indoor pool and hot tub free use of a computer to work and print out boarding passes. the room was spacious and clean. furnishings were a little dated but comfortable. there is a small kitchenette with coffee maker fridge and microwave. it is a family-owned hotel and you can tell they take pride in their work and their hotel. plus the people are really friendly. not just corporate-friendly--genuinely friendly. at $---night it would be hard to find a better hotel.',happy
id30391,' great location for downtown close to everything.the rooms are small but very well laid out.the combo shades and curtains blocked out the sound nicely. really liked the bath amenities they are way above the chain hotels. the mini fridge in the room was quite handy there is a ralph is market just a couple blocks away.i also liked that you are able to control the temp to heat or cool . not always possible in older hotels.i was able to avoid the parking fee by taking the bus from the airport -.-- i think. and it drops you off just across from the hotel. their is a transit store right next to the hotel that has day passes for the transit system. so much of the attractions are walking distance or short ride away. the restaurant in the hotel is very nice not bland over priced food as so many are now.oh and the fitness room for this place is has great well maintained weight room . when i come back this will be the first place i will book at.',happy
id30392,' we stayed at the hotel for four nights. we are extremely picky travellers and this hotel exceeded our expectations. the service was amazing. the rooms were beautiful. we had our two children (- & -) with us and they loved their time there. the pool was small but the kids loved it anyways. highly highly reccomend this hotel. the location is perfect. i cannot say enough good things about this place!',happy
id30393,' room is soso nice restaurant but stupid hospitality. white female receptionist dont like asians. when i was troubled by a swindler on the street infront of mercer i asked the female receptionist. but she said with cold voice i dont know it is your matter . fourseasons is much better.',not_happy
id30394,' great hotel (except when the hotel workers are on strike). was a little bit of a war zone getting into the hotel last month as the strikers were pretty aggressive. nonetheless i stay here every time i travel to sf which is at least once a month. i like it because it is a beautiful hotel consistent in their service (except no room service with the strike going on which was a huge problem when i was there). the restaurant in the hotel is great and the staff is genuinely pretty friendly. they are close to all the shopping and right in the middle of union square so great location.',not_happy
id30395,' this was a fantastic hotel for the rate we paid. hotel was recently renovated and had a new feel (although that was more apparent in the lobby and common areas then the guest room floors). clean rooms good shower comfortable night is sleep. it is location a block from the metro was also ideal. would wholeheartedly recommend!',happy
id30396,' i visited this hotel for - nights in may ----. the whole place is dark and shabby. at reception we were met by a glum faced girl who had nothing to say to us just handed the room key. our room needed the lights on even first thing on a sunny morning. the hot water for showers or a bath was unreliable and only luke warm. the room was not serviced properly the crumbs and dead flies stayed on the carpet until we asked for them to be hoovered. we had to phone each day to ask for the kitchen to be serviced and one day this was not done because the union would not let them do any washing up . when asking for any information the staff simply were not interested. we had tickets for a broadway show and asked at reception for a taxi to be hailed and were told to walk to the bottom of the street to hail one ourselves. what a shame that a hotel in such a convenient situation is spoilt by such poor service and dark shabby decor. i would not recommend this hotel.',not_happy
id30397,' prior to our trip as with every trip i check out trip advisor. i had read that the food was over priced and the elevators were an issue. we stayed here from july - to july -th. we did not have any issues checking in. a bellman took our luggage and let me keep my car in front of the hotel until i got our bags out and checked in. we chose to self park. the parking is extremely close. from the reviews i had read it sounded like it was farther away but it is very close and very convenient and i dont see why you would need a valet. we were on the -th floor and our room faced the pool. i thought the room was clean and well serviced and never had any issues at all. the main floor- lobby of the hotel is renovated and very nice and they have a concierge who when they are there is very helpful. you can purchase universal park tickets on site and they are knowledgeable about any deals or savings. we wanted to purchase tickets with cash but could only use credit card and the man was willing to put on his credit card and we would pay him the cash. we used our credit card but that was going out of his way i thought. there is a lounge right across from check in. down farther on the main floor are computers for anyone is use. i think there are at least - computers available and i used them at different times during the day and never had to wait. the gift store has various items from gifts to books to items you may need such as nail clippers (which we did). we had club service so it was very nice to be able to go up in the morning and have some breakfast and hors doevres from - to - pm. yes there is a charge for alcohol but soft drinks are free. the only problem with this hotel and it is a huge problem are the elevators. they are truly awful and i was so thankful to be on the fourth floor because you could walk down two flights of stair and be at the lobby. lobby is -rd floor. just like everyone writes... they take forever and a day. we checked in on a sunday night and after we were settled we wanted to go to the club level floor - and check it out. the elevator was full of people. it was elevator #-... we were trying to get to - and it was like it was trying to understand the message of the floors but couldnt quite get there. it went to - stopped but didnt open then went to - then back to - (not opening but acting like it may be thinking about it) went up to -- down to - and then to - and finally opened. it was awful. i have never been so close to thinking i was going to be stuck in an elevator. we got out right away. we chose to take the stairs down to the lobby to check it out more. when we went to go back to our room... there was a maintenance man talk to the elevator door saying ok sir i have called the repair people and they will be here shortly according to hotel staff he was stuck in there for -- minutes. they reassured my family member that it was all fixed. the next morning i was back in there and lucky for me #-. i was trying to go to one of the top floors and the same thing happened. i never stepped foot in #- again. the elevators never once took -- seconds. i waited up to -- minutes most times. they have seats outside the elevator for a reason i believe. you really need to use them because the elevators take so long. we did have lunch one day in the restaurant and it was fine. there is a grocery store very close and we purchased some beverages and snacks. it costs $-- for two beer delivered room service which is crazy when you can go to the store and purchase more than two for cheaper then that. loved the pool loved the shuttle to universal. really easy to access and very friendly drivers. does get quite full as it services more then just that hotel so i had to stand once but all in all it was easy and free! one day i was trying to rush and catch the shuttle and i could see it start to drive away and so i stopped running and my body language showed i was disappointed. the driver saw me and stopped and waited for us. so that was very nice. the worst part about the hotel is the elevators and i would not stay here again because of the elevators. very scary. there are several comments about the elevators so sheraton needs to pay attention to that because it is a deal breaker in my opinion. otherwise this is a fine place to stay. just need to fix the elevators. pillows and beds very comfy!',not_happy
id30398,' great location. the hotel is very close to times square and other attractions. there was a small problem with water temperature in shower (too hot - and too cold ) it was a little hard to regulate. the room had a microwave and a small fridge.',happy
id30399,' when we arrive at a vacation destination at night i usually find a hotel near the airport for the first night to save money save time and rest. we found red lion seattle airport hotel through tripadvisor is reviews and selected that hotel. the room was large clean and our room overlooked a water feature. my husband had the best sleep on the comfortable king bed. we went - doors down to -- coins for a drink and pupus to wind down and it was great! the customer service at the red lion and -- coins were excellent--our questions were answered politely and with a smile making for a very good start. we decided to take the light rail to downtown seattle for the experience. the red lion is free shuttle service made it simple to get back to the airport and take the light rail to town.',happy
id30400,' -. clean room - nice bathroom -. helpful and nice staff - gave me a room when i arrived at - am -. housekeepers clean room really fast and early -. twin room is small as a postage stamp. about -- inches of carpet around the bed. -. wifi $-.-- for -- hour',happy
id30401,' having just returned from the usa i would like to express my thanks to all at the ritz carlton in philadelphia. from the valet attendant through front desk (robert) to our bell hop sebastian who were all fantastic and professional throughout. being my wife is birthday we were offered champagne upon arrival and were assigned adjoining rooms (king and double) with a private entrance hall. the views from the --th floor were superb and the amenities top drawer. i had read previous comments relating to the negative attitude of both the staff and establishment but found these to be inconsistent with my own experience. indeed the level of professionalism and personal service was comparable to the peninsula in hk which i rate as the marque to which all others strive. breakfast certainly is not as cheap as ihop but then i have yet to visit a - star diner! valet parking and breakfast were amply covered by the usd --.-- credit allocated to each room and check out was seamless. well done ritz carlton',happy
id30402,' we booked this room based on tripadvisor reviews for weekend family getaway to chicago to celebrate our -- year old and -- year old daughters birthdays. the location is great and the hotel is nice but agree with an earlier review that this is closer to a marriott in terms of service than a four seasons or other luxury hotel. an incident when we arrived was telling. our train was late and we got in to chicago at around - am we spilled out of the taxi tired and hopeful for a warm welcome. the staff on duty outside stood there staring into space as our taxi driver unloaded our suitcases himself and noone came to help with the bags. finally out of sheer frustration he shouted at the staff these are your customers!! why arent you helping them?? on check-in despite - staff at the desk it took way too long despite no other customers at that late hour. the room is nice but not overly luxurious and our view was of the corner of the building. again the overall stay was nice but hardly worth the money we spent. i will say that our - year old son threw up in the middle of the night on our last night and the night staff that came up to help were kind and quick which we were grateful for.',not_happy
id30403,' i booked the sir francis drake on the premise that my parents wanted to try a new hotel but wanted one in the union square area. we usually stay at the westin st. francis but the drake was offering some good deals and so we tried it. we were a large party of people (- persons used - rooms all family members and all adults) and the rooms were indeed as other reviewers have noted on the small side. i would imagine it is because it is an old property and does have a lot of history. that being said my parents so-called suite had a horrible bathroom which was tiny and did not even have a light in there. our room was a bit better in that our bathroom was bigger and more modern but the space was really at a premium. the beds are simmons which is nice (i own an ngx model myself) but if youre always tripping over each other you and your roommates will get on each others nerves. on the plus side despite the old wallpaper slightly off-killter walls in the historic part the place is clean. as far as i know there have been no reports in the bedbug website regarding the drake so that is good. the public areas are all of a dim chandeliered ambiance that is reminiscent of the faded glory of the past and if you like that sort of thing you will enjoy taking photographs and chilling at the bar. the main thing that saved the hotel from a lower rating was the fact that scala is bistro is one of our favorite restaurants in the city. love the breakfasts and seasonal offerings! but the waiters some not so much. some friends of my mother is were to meet us for lunch and were running late (traffic caused by a baseball game or something) and the waiter kept coming round asking us if our friends were coming and telling us hed have to move us to a smaller table soon. that was very rude. youd never see that happening in paris for instance (i find it is an american thing to want quick turnover of tables. it doesnt happen in my country either or most european or asian cities. hmm.) anyway we stood our ground and however grumpy he was he did serve us well.',not_happy
id30404,' i spent - nights at the sheraton seattle and it was a wonderful experience. the front desk staff and everyone in the club lounge was great! i used the fitness center and it was huge! very nice indoor pool as well. the location is ideal and convenient to pike is place shopping and tons of restaurants. i will definitely return to this hotel....kudos to front desk agent ryan (i hope i got her name right).... she was awesome!',happy
id30405,' picked this place because it had good reviews compared to other extended stay places close by. stayed one week plus no problems. they even gave me the weekly rate for my - day over a week.',happy
id30406,' very close to san diego airport and downtown area but located in a highly commercial-business area. had all the expected advantages of a residence inn but was at the bare essentials level. there was a very nice market a short drive away. one downside was its proximity the main rail line. definitely ask for a room at the front of the building as it backs onto very active tracks. also beware that they charge $--.-- a day for outside self-parking. the hotel and rooms were clean. the staff was friendly. we stayed on marriott points and marriott rated it a category -. that is a bit of a stretch.',not_happy
id30407,' beautiful hotel and the staff provides incredible service!',happy
id30408,' my husband and i stayed at this hotel in october. upon arrival we were greeted by the hotel staff. they quickly helped us with our luggage. it was our first trip to nyc so the manager on duty upgraded our room! we stayed four nights. the room was very comfortable. space is limited in the city. this was reflected in the tiny bathroom. however it was very clean and classy. the bed was comfortable. we never ate breakfast at the hotel because i am gluten intolerant. even though i could not eat their breakfast it looked good. my only complaint was the internet. you have to pay for it if you access it from your room. unfortunately service was spotty. however the room was lovely the staff were hospitable and helpful and we would definitely come back. it is a very short walk to grand central station. loved it.',happy
id30409,' -st off could not find luggage rack to move baggage from parking lot. -nd ..when we got in the room there was a used facecloth that had not been removed from shower ...yuk! -rd ...windows on -th floor room opened wide enough that an adult could easily cl',not_happy
id30410,' beautiful over-sized room. very clean and luxurious. i am used to staying in hotels in chicago that are much more expensive and this was by far a better deal. will definitely stay there again! the location is very understated but is close to shopping and only about a mile from water tower square on the magnificent mile. i usually stay in the palmer house hilton and wanted to save money. i did not expect much but was very surprised. it was an excellent experience.',happy
id30411,' a great find in midtown manhattan. this is a traditional luxury hotel where guests are treated as guests. what a novel approach! the hotel staff was uniformly helpful and friendly from the front desk clerks and concierge to the bellmen and housekeeping professionals. continental breakfast in the lobby lounge was tasty and complimentary. extra charge for internet connection ($--.-- for -- hours) but had an excellent signal. our room was very comfortable quiet and clean. kudos for the wonderful bed linens like slumbering on a cloud. we had an interior room (no street view) which also meant no noise. with the blackout shades down it was our sleeping cocoon. loved the evening turn-down service complete w- fresh towels in the bathroom and fancy chocolates on the nightstand. for those less familiar with nyc the hotel is close to the theater district moma and times square. highly recommended.',happy
id30412,' we asked for a king bed room they ran out of them upon our check in so they upgraded us to an apartment style room with a king bed but they said it would have no wifi so we opted for a downgrade into a queen room with wifi. the wifi never worked the whole stay. the room was very small and not very clean as i found two sharp objects on the floor and old coffee and filter in the machine. the light from the hallway was very bright at night and the door very thin as well as the walls of the rooms. i could hear everything including if someone was just tapping their toothbrush on the sink in the bathroom next door. we had to request more towels as there was only one available and use tissue paper in lieu of toilet paper as the half roll that was left ran out and they did not replace the second day. they did not have any help offered when we complained about the wifi and the night we checked in it was raining and they had no more umbrellas for us to borrow for walking to the restaurant. it gets a two because the location is great and they gave us our aaa discount.',not_happy
id30413,' family owned and operated. very good alternative to mid-level chains. not a fancy hotel -- but very well ran the property is well kept and staff freindly. not a destination - but good place to relax. the commmon porch off the main room is a nice touch and very funtional.',happy
id30414,' trump soho is a very well located hotel if you’re looking to escape the trappings of midtown and experience the ‘real’ new york. for us this was our second trip to nyc and we had already done all of the touristy things so wanted to see what downtown was like. we weren’t disappointed and trump soho is located close to all of the top bars and restaurants in this part of the city. there’s also a complimentary car that will take you within a short distance of the hotel if you want to travel in style. in terms of our room we had a great corner room on the --nd floor with fantastic views of everything from the empire state building to the hudson river. the room was a little on the small side but it did have the world’s most comfortable bed! the downsides however were a little too plentiful to make this the - star experience we expected… firstly the air conditioning is woefully inadequate. we did stay during a record-breaking heatwave but for a - star deluxe room we expected a good air conditioner. as it was even when we set it to the lowest temperature and highest fan setting it was still an uncomfortable -- degrees in the room. then there was the service. as a trump card holder i had access to their much-lauded attaché service but they completely failed in the one thing i asked of them. the day before my partner’s birthday i asked if they could do anything to surprise him when we got back from dinner like a little message card or chocolates for example. they offered to leave us cupcakes which i was delighted about but when we returned from dinner the next day there was nothing in my room at all. in a - star hotel at these prices i expected a lot more. also every time i tried to exchange traveller’s cheques on reception there was confusion with one lady forgetting to ask me to sign them! every time it took far longer than necessary. finally at the pool there is no shade at all and as someone who likes to sit outside but wants to look after my skin i couldn’t bear the lack of cover. i ended up moving my sun lounger back into the shade slightly only to be chastised by the pool staff for spoiling the perfectly lined up loungers. ridiculous! this all said i have to commend the door staff who were absolutely top class. always smiling even when standing outside in -- degree heat and incredibly helpful and attentive they were the ones that made us smile every day. they were friendly professional and just wonderful. in all i loved my trip to nyc but i wouldn’t return to trump soho.',not_happy
id30415,' this hotel is conveniently located half a block from the subway one block over from restaurant row and a few minutes walk from the theatre district. staff members are polite and friendly breakfast is decent (and included in the room price) and the rooms are spacious. i found the bed very comfortable with lovely pillows and luxurious white duvets (which they say are washed between each guest and i do dislike sleeping under old-fashioned blankets and covers that look like they rarely get cleaned). the view from the -th floor was unremarkable and there was nothing special about the bathroom. very important for us for us was the wi-fi which was free and fast. the complimentary hot drinks available -- hours a day in the lobby were a nice touch.',happy
id30416,' have no marriot expectations i iike boutique hotels - but something just didnt add up having stayed in all types of hotels all over the world i felt that the emphasis was not on the guests that were paying to stay there but rather on the parts that cater for the public and that guests have to pay extra for - the bar and restaurant. therefore the location which is amazing and bar were the selling points. service in general was sloppy - real shame as some people seemed brilliant but were diluted and let down by some completely incompetent. read on for specific problems with the unit location: awesome amazing - you are a literal stones throw from bloomingdales for shoppers. you have to travel for most sights - the location is brilliant for those that want to soak up -th park and madisson and lexington avenues aswell as central park. bar: it is a public bar and a brilliant one in it is own right price: what youre really paying for is the location and some snazzy decor because you dont really feel like youre getting what you paid for as the hotel is rather compact...it is hugely overpriced in september! at such high prices you think you wouldnt have to pay for a few minutes on the internet service: far from the marriot groups normal service on arrival my mother and i (- women) passed - bell hop-assistants in the space of about -- metres - they all asked us how we were but not one offered to helps us through their doors and with our - large bits of luggage or to take our luggage to our room - there werent any other guests so they werent busy. (i never care about carrying my own luggage but when you pay their september rates of around --- a night - you would think that you may get some help?) the small lobby is always filled with workers - not that theyre actually helpful or do anything most of the time... they have - check in desks - there was a bit of a queue at one desk and with other check in assistants hanging around they still had no urgency to actually do anything. check out bills should not be left outside ones room on the floor for all to see - with personal details on show. would be helpful if they were more pro active with information we werent told anything about anything...specifically about checking out - would be helpful if they told you something about their services or other services available. bedrooms really comfy bed - but their doubles are smaller than other hotels isuites are not suites rooms are small - and are badly arranged (cant open wardrobes and stuff properly as it is against the bed nice bathroom breakfast - restaurant although in the hotel-public bar - it is run like a separate restaurant and is pricey nice to sit on the balcony for breakfast - great location looking over --th the food was nice the service was the worst we have ever experienced in the world. i am not joking - less than - other people in the restaurant we ordered - omelettes we waited well over an hour and -- mins and went through - wrong orders. eating out all over the world this is the worst we have ever had. cleanliness seemed clean and new is easy to make these rooms look-feel clean.',happy
id30417,' booked a suite (fri-sat nite) directly with the hotel; requested a high floor. the rate on the benjamin is website was $--- less than the rate quote for the same suite on travelocity; i put them side by side and compared...even printed both screens just to make sure! on check in clerk acknowledged my request...and we were above the --h floor! suite was super...spacious nicely furnished living room large bedroom nice bath and great little kitchenette with frig microwave and coffee maker..perfect for morning coffee. lobby is small but workable. this is not a big-time hotel with huge lobbies and halls; has food service which we did not try. it is small almost cozy. location is idea at --th and lexington...walk anywhere. staff was always pleasant friendly and courteous...best story: saturday night i asked where i could get a copy of the sunday times...doorman said it was a bit too early (about -- pm) and asked for my room number. said a paper would be at my door in the morning. sure i thought. it was there at - am! no charge either. nice touch..no very nice touch. only one reason we would not stay here again on our next trip...might want to stay in the village. otherwise were back...with enthusiasm.',happy
id30418,' this is my first trip to the area i was here for business had to work in tijuana. had two days to myself before work began. resort is beautiful. pool is beautiful and is open all night but not at all noisey. the room is all that you need. king bed big flat screen frige microwave and great water pressure...even in the morning very clean very nice. i had a room looking over the pool. there is a patio outside of the room surrounded by shrubs so i had a sense of privcacy inspite of the pool. the inn is -- minutes from the zoo sea world downtown lajolla the ocean and great shopping. also i was just a -- minute drive without traffic to the otay border crossing. park for ten dollars a day someone from work picked me up and two seconds to cross sthe border into mexico. coming home at the end of the day was a bit different. i was dropped at the border gate three nights no line to cross over in two minutes and then a two block walk to my car. the other two nignts there was a very long line waiting to cross. thirty minutes in line with my kindle wasnt bad at all. many people but it moves really fast. so what im saying is this is a vacation resort but the most relaxing and enjoyable place for a business traveler. the humphreys half moon restaurant is fabulous and withing walking distance are sever other equally great places of reasonable price. downtown is a great place to go the gaslamp area little italy...terrific restaurants but a bit pricey for the business traveler. the staff? never saw them. i left my room in the morning and when i came back everything was in place. i never locked up a thing of mine and nothing was touched or disturbed. never asked for room service but did ask for extra hangers and pillows...no problem. cant wait to get back. ive already told my friends. this place is just wonderful. thank you humphreys half moon inn.',happy
id30419,' i am already a fan of kimpton hotels so i didnt expect anything but greatness. i am skeptical about hotels in ny because they are dated and have super small rooms and over priced. so i knew right off the bat i wanted to stay here. the room was beautiful we paid a little extra for an upgrade and it was totally worth it. everything in room was in ofcourse great condition and good quality. loved the terrace the gym but most of all the bathroom. perfect for a couple..gives each person plenty of room to get ready. the staff were all super pleasant and not to mention all good looking. the only downfall was that it hasnt been totally completed so there was a lack of ambiance..but would definately put this at the top of my list for choices in ny!!',happy
id30420,' this is truly a lovely hotel with wonderful views of the city and canada. the place was so expansive that it was difficult to navigate around even though there were signs available at times. many of the shops and food court were not open....we went on a weekend. coach insignia was a great place to have a meal at the bar. maid service was a little bit lacking. never had new soap and also forgot to give us water once. saturday it was almost -pm before they got to our room. good place for a convention which we attended.',happy
id30421,' i again selected the time for a special occasion b-c of the great price great location (near times square short walk from penn station) and fine amenities. this was our third time there. we had a king-size room on a high floor and it was neat clean and cool-hip. the staff at the front desk was lovely and helpful. well be back.',happy
id30422,' very friendly staff. i usually stay one night a week (business) and have always stayed in a clean and comfortable room.',happy
id30423,' this was our third visit to this location in six years. we keep returning here because of the consistent quality of the accommodations and the location. on a visit to nyc in january we were not able to get reservations here and missed the qualities that we have come to appreciate at the hampton inn. the location is convenient without being in the middle of the times square crowd. it is convenient to a metro (subway) station on -th avenue. it is always nice to get complimentary breakfast n nyc (we paid $- for continental breakfast at the hotel where we stayed in january and it was awful). the hampton inn breakfast included a pre-fab omelet (i like this better when i remove the cheese from the middle of it) sausage or bacon hot oatmeal an assortment of breads and fruit and cereals also juice and coffee. all of the staff members were very friendly and helpful.',happy
id30424,' stayed here using my priority points so i cant comment on value for money but from what i saw id say this hotel is perfectly reasonable for a stay in the area. i went for a king size deluxe leisure room on the --th floor and was very with my accommodation for the - nights i stayed in new york. there was a problem on my first night where some young americans returned to their room with guests at -am and were pretty rowdy then as time passed a fight or something broke out and one guy stormed out of the building swearing. when i got out of my room at -am or so the next day there was blood all over the elevator door. i informed the reception about this and about the previous night and they promptly dealt with the situation although im not sure what happened to the occupants of the room never the less subsequent nights were much quieter. the air conditioning unit in the room was a godsend especially after a the recent heatwave in nyc. location wise is good enough it is not an area that is teeming with activity but it is close to the subway (--th street) and it is really easy to get to from penn station if youre travelling in from jfk. all in all very pleased with my stay. id have liked to have seen breakfast included but that is just a minor grievance',happy
id30425,' my office booked the hotel for the night before i actually was to be there. front office was cold and didnt seem to care when i checked in and when i asked if they could please consider not charging me for the extra night. they said i was a no show and that was their policy. i was there for a professional meeting and had stayed there several times before but they indicated this was their policy with no exceptions. the fitness facility is extremely outdated and yet it charges $-.-- for use even if one isnt using the spa. the bicycles stick and one cant even listen to one is own music since the bikes are so old. there are no elliptical machines. when i complained the spa desk just smiled and gave me a comments card. the hotel room had no facial tissue and no shower cap. the walls are not well insulated so noise from the room above (even though i was in the renovated section) are very audible.',not_happy
id30426,' this hotel was in a great location very convenient to millennium park and the art institute. but it was really overpriced for what we got (we paid $----night before taxes). for starters the concierge couldnt be bothered to get off the phone to check us in and essentially tossed the keys at us. worse than that the room (on the -rd floor) was small very dark and dreary and smelled like cigarette smoke (the smell was even worse in the hallway). the windows were grey sooty and cracked and we mostly had a view of a wall and more dreary windows. also the internet connection was frustratingly slow and unprotected. i would not stay here again and if i were you id look elsewhere.',not_happy
id30427,' just got back last week after spending -- nights at sofitel. we had a great room on the --th floor with a wonderful view. the room was very nicely appointed and the bathroom was wonderful with both a tub and shower. the hotel restaurant gabby is was also great though a bit expensive. i will never stay at another hotel in ny other than sofitel--you cant go wrong!',happy
id30428,' we were impressed by the clean rooms and friendly staff. the neighborhood seemed safe and we were close to food and shopping. it was far enough off from the major tourist sights to be cheaper than other hotels we considered but an easy drive from hollywood and the surrounding areas. parking was a bit tricky in the evenings as the lots are small and there was no continental breakfast but all in all it was an excellent place to stay. id definitely stay there again.',happy
id30429,' the hotel is in a really great location near union square. parking is easy in and out with little wait time to get your vehicle. the staff was exceptional especially for san francisco. the rooms are very nice and they take great care of you.',happy
id30430,' a couple girlfriends and i took advantage of their great ladies night package which includes drinks appetizer and pedicures~ it was great! lots of fun and a really good value. totally recommend it. the hotel was wonderfully clean spacious and well appointed. the staff was very friendly and nice though not necessarily the most prompt or professional. but it was no biggie for us as we were there for a laid-back good time anyway. only annoying part was parking b-c we didnt want to pay for the valet parking but the paid parking lots in the area are pretty shady to be honest. in hindsight it may have been better to just pay for parking for our own peace of mind. but i think they were asking for like $-- since it was near the holidays? i could be wrong on the exact amount i just remember it being a little more than what one would expect from downtown houston. maybe we should have tried negotiating. anyway in sum we would definitely be willing to stay here again for our next girls night!',happy
id30431,' room is clean quite old furniture spacious for two ppl. near korean restaurants one block away from empire state building. free internet. breakfast is just so so.',happy
id30432,' we spent - nights at the beginning of september. after a long journey from the uk our check in was quick and friendly. the concierge staff were efficient and i would like to mention ken in particular who helped us with a problem related to our transfer to the airport. the hotel was in a good location for people who enjoy observing city life shopping and exploring the bay area. the only thing i could moan about (only a little moan) was the cost of wifi. we thoroughly enjoyed our stay here.',happy
id30433,' i had to travel to san francisco for business on short notice. all hotels were sold out due to a citywide event. i usually stay at the fairmont san francisco so thought i would try their new property. the hotel did not have any single rooms available due to the event. my two colleagues and i decided to book a three bedroom apartment. since we are all pretty private we were hesitant to do so. we should not have worried. this apartment was absolutey stunning. each guestroom was humungous and featured a king bed and bathroom. the living room and kitchen were sleek and modern and perfect for entertaining. the best part of the apartment was the balcony - it had the most amazing view overlooking alcatraz. there was also a fire pit. absolutely wonderful. the service was great as well. i arrived really late in the evening due to a flight delay and was exhausted. i told the front desk this and they refrained from giving me a brief overview of their services delivering me and my bags to my room quickly and offering an overview in the morning. additional perks - there is a free continental breakfast and the business center is free. what a rarity in a luxury hotel! other hotels should take notice. your guests are willing to pay a good rate for a good hotel but they would rather not feel as if theyre being nickled and dimed . although i usually prefer to stay in a more central location (this hotel was located in fisherman is wharf) i would certainly return given the chance.',happy
id30434,' a historic grand old hotel nicely redone however for the price i was disappointed. the on site fitness facility was basic...the pool is a pass at the local ymca..(at --- dollars a night..i do not think so)..the communication between staff is poor.. while sitting in a friends room (we arrived very early..they offered their room while we waited for ours to be ready) the friendly bellman set up a huge screen monitor saying it was requested the day before...we called our friends who were walking the town...they had no such request..it was politely removed. when i called a few weeks before my arrival i explained i was traveling with - elderly parents and i wanted to rent a couple of wheelchairs to have on arrival...this a very important component for this trip..i called again before departure and was assured the hotel had plenty of wheelchairs no need to rent one...well you can guess where this ended on columbus day sunday...not a chair to be found...they did manage to find one after considerable whining by me (i hate to complain)...they found - (not -). at this price and calibre hotel..i would expect more. i absolutely believe you can do better in this price range.',not_happy
id30435,' unusually bad service for new york. like a sleazy night club in the foyer full of dark corners. made me laugh really silly.i thought they had not paid the electricity bill. thought the rooms were smelly too and had to ask for the sheets to be changed as they were dirty. (hotel so dark they probably can;t see the dirt.) the staff did not do what was requested extra duvet pillows etc.. the waiter in the cafeteria was rude but the maitre de was fabulous.',not_happy
id30436,' location: by far the biggest plus. this was a great place to stay for someone originally from nyc and knows the lower east side very well. youre close to a couple of subway stops. there is the -nd avenue stop (f train) around the corner and then - other stations where the n-r --- and the b-d-m-f trains stop. the restaurants and bars selection in the neighbourhood can be overwhelming but there is no shortage of choice. among a two-block radius: a great kosher deli (russ & daughters for farmers cheese) the sunset cinema (more of an upmarket repertory that shows indie films) economy candy (candy by the pound for under $-) and so on. room: i was one person staying in a standard room. there was a good promotion so the rate was very affordable---under $----night plus breakfast. the room is not surprisingly tiny. barely any space for a large suitcase and the closet is extremely small. but youre not here to luxuriate in the room. i did heed some of the advice and requested a quiet room so was overlooking the eldridge road side. it was quieter than being on east houston but you could still hear the bass thumping from the stereo of a nearby bar until -am. the bathroom is likewise small but there is great water pressure. toiletries are a bit minimalist too: there is only one bar of fancy smelling soap (bvlgari) and they dont restock every day so you may want to pack extras. breakfast: was part of the room rate and served in the basement. a narrow selection of croissants danish and bagels with jams-butters. plenty of oj coffee tea milk. also cereal yoghurt and fruit. but it is all pretty good enough to get you started. wi-fi: this was a major pain. for some reason it wasnt working properly in the room. but they had it in the lobby and the basement breakfast nook. there are also two desktop pcs in the nook and you can use a lan cable to plug in. service: no frills but pretty good.',not_happy
id30437,' i chose the hotel because it was very close to someone that i was visiting. from day one the lavatory sink drain was clogged and the water just laid in the sink until i left also the counter around the sink was very small and water just laid on the counter which made it dangerous to use the coffee maker. important-they didnt have a microwave or a refrigerator for use in the room. they had a restaurant in the hotel that i guess they wanted you to eat at although it was expensive. fortunately there was a jack-in-a-box next door where i could get a cup of coffee and something to eat at a reasonable price.',not_happy
id30438,' i arrived yesterday.. told it was valet only and it was $--! valet told me i could park around the block for $--..done. i go to check and the front desk lady was not friendly at all. she asked if i wanted to upgrade my room so that i didnt end up with a view of crap and stuck on a low level floor in a very tall building. gee.. i guess $--- isnt enough to get a descent room. crap. then i go on to ask about the pool cause in their description it says pool for all guests. nope. would u like me to add the pool to your bill? wait! what? to swim in the pool where i am paying to stay-- i have to pay$-- to use it??? wtf? same goes for the gym. a la carte. the decor of the hotel was boring but clean. the room was fine. nothing special. i only slept there. do yourself a favor and bring your own shampoo and conditioner because there is is worse than washing m hair with bar soap. they had robes which was good. also dont lose your parking ticket if u self park or u will be charged $---. just remember if-when you reserve your hotel stay here you get a room-the description online says deluxe - which is their ho-hum standard-everything else-gym pool parking view high floor internet and smiles-will cost extra!!! im sorry but there are a ton of other hotels in chicago and i will not be staying here again. it is as bad as the airlines charging per bag.',not_happy
id30439,' this hotel is awesome. it is in an unreal location and has a few fun bars-restaurants in it. only issue is that the bar up on the roof uses the same elevators as hotel guests - this is a bad call and something the standard hotel got right. this can lead to late-night elevator issues and noise. rooftop pool is incredible and makes up for the lack of private elevator.',happy
id30440,' i received some of the best customer service of my life at park --. the staff was so friendly accomodating and willing to help with directions travel services or anything else. i had a standard room with a double bed. the room was very clean and there were nice soft sheets and a down comforter on the bed. there is a nice size bathroom with wonderful toiletries provided. there is free wireless internet and a safe in the room to hold your computer while you are away. the location was spectacular on the upper west side near the natural history museum central park the subway and countless wonderful restaurants and bars. the hotel is close to the famous zabar is and also a great jewish deli named artie is. there is satellite tv in the room and the rooms were nicely appointed with furniture. the bed was so comfortable i almost thought i was home! i plan on making many repeat trips here and highly recommend to all.',happy
id30441,' rooms rocked easy location off of --th street close to rockies game. open lobby great staff friendly and respectful rooms were quiet and no issues. great to have a kitchenette with having - month old baby in tow.',happy
id30442,' when visiting seattle i prefer to stay here not only the location but the friendly staff and well appointed rooms brings me back. as a previous guest they tried to give us an upgrade but could not after all and although the rooms are cozy they are very nice and comfortable. we were not disappointed. olivers is a great lounge spent a cold windy afternoon there playing cards has a very friendly atmosphere as well as a great corner location. will be back again next winter.',happy
id30443,' stayed here earlier in the year. it was a small room but it was very clean and comfortable. centrally located with free parking which is very tough to come by in sf. a great bargain for the price.',happy
id30444,' this hotel was one of the best ive stayed at. this boutique-style hotel provided impeccable attention to detail. from the front-desk staff to the valet parking staff to the concierge services to the housekeeping staff--everything was top-notch. if youre looking to be in the heart of seattle this location cant be beat. the hotel is directly across the street from macys and is connected to the westlake center on the mezzanine level. we were only four blocks from pikes market and were within walking distance to the space needle and the big rei store. we booked a corporate comforts package which rolled the parking right into our nightly rate. our first night was $--- and the subsequent nights at $--- (plus taxes)--so it was an amazing value for the location. we had a corner guestroom which was actually two separate rooms. the main room had a large sofa chair ottoman table large television-armoire wet bar with mini-sink mini-frig and work desk. complimentary high-speed internet was provided for our laptop. we needed a roll-away brought in for our daughter for a couple of nights and there was plenty of space for that in the front room. the roll-way was not your typical folded-up bed but a thick twin-size mattress on a platform. one large window in each room faced west plus one additional large window in the main room faced north. there was a glass-paneled door connecting the two rooms. the bedroom had a king-size bed with a heavy comforter and a down-filled blanket. six pacific coast down pillows were on the bed. also in this room were a wooden valet large dresser two nightstands and a high-definition television. the bathroom was located off the bedroom. although not overly large it was well appointed with very nice toiletries. a hair dryer iron and ironing board were located in the closet as were two robes. considering we were in the heart of downtown we really didnt hear much noise at night--other than an occasional siren. the rooms are very well sound-proofed and we didnt hear anyone next to us or on the floor above. the nightly turn-down service was a nice surprise. there were individual heating-cooling controls in each of the rooms which allowed us to adjust each room independently. we didnt eat in the hotel is restaurant so we cant comment on that. there are many dining places closeby including several starbucks many take-out places in the westlake center and a cheesecake factory a few blocks away. this hotel would not be particularly attractive for families with young children--especially if you need a pool or game area. it would be a great match for most other travelers if youre looking for a unique hotel with great service. we would absolutely stay at this hotel if were ever in seattle again and highly recommend it.',happy
id30445,' this motel is very convenient to occidental college where we were visiting. i was impressed with the cleanliness of our room and the pleasing decor and colors. also the refrigerator (which we did use) was of a quite decent size for a mini-fridge and in addition there was a microwave oven - which was a surprise as i had not found this mentioned in the list of amenities. there was also a coffee maker iron & board and in-room safe. the shower-tub was very clean with plentiful hot water and good water pressure. towels were average. the beds and pillows were comfortable (on the firm side which we prefer). the air conditioner was not on when we came in (and our visit was during a heat wave) but the room cooled down very quickly. tv worked fine. we were in the back corner second floor and did not hear much noise. stayed here for just one night so did not make use of the pool business center or the free high speed internet so cant comment on any of that nor on the front desk service which was straight-forward check-in and check-out. i walked a block away to a walgreens and also noticed there was a starbucks cold stone creamery and some other stores there. the free continental breakfast was ok. nothing special except the fresh waffles were very nice - tender crisp and fluffy. the fruit was disappointing - seems to be a common problem with motel continental breakfasts. mushy apples - blech; but at least there were ok bananas. the l-shaped setup in a corner makes it a little difficult to maneuver around when there is a crowd of people. but overall an adequate breakfast. i would definitely return to this comfort inn if i needed a place in eagle rock or close by because it really is good value.',happy
id30446,' unless you like being treated like dirt dont stay here. the disrespect i was shown by being called a liar and being repeatedly lied to myself was severely rude and blatantly mean. i had a medical emergency that delayed my plane flight. i called to rearrange my hotel dateswas put on hold for -- minutes while the staff yelled at a woman customer in the lobby (i could hear everything) until the poor woman was crying.then he left her crying in the background while he went on to helping another customer while i remained on the line. so i hung up and called back later. the staff assured me that due to the situation it would be no problem to change the date as long as i intended to still stay @ their hotel and to call back after seeing the doctor on mon.. so i immediately called the hotel on mon. to inform them of the proposed dates of arrival. i was told by the staff on mon.that it was impossible that they were charging my card for - night is stay. when i explained about the conversation with the staff on fri.he told me that i was lying that i had never called on fri. & that he was the only staff there. i was given the general manager is name after calling the headquarters so i called back the next day & actually got the same staff i spoke with on fri. (the staff that supposedly didnt exist). he said that i was already charged for the night & that he had said no such thing.i tried to explain again but couldnt get in - words edgewise besides to tell me to call the general manager the next day. soi just got off the phone with the manager roger patel the quickest conversation ever. he said there was a note in front of him telling him that if i called to make sure i was charged for one night is stay.i tried to explain the situation but again no - words in edgewise.i said that actually i would be staying at their hotel more days than originally planned but he didnt care. so unless youre a glutton for punishment dont bother!!! spend your money elsewhere!!',not_happy
id30447,' we stayed at this hotel for my hubby is --th bfday (end of april --) - had emailed the hotel earlier and on arrival was told there were no corner rooms left but we were given - rooms on the --th floor (we travelled with friends as well) and were really with them - the lift is mad and takes u to ur floor really quickly. on entering the room (which was roomy very clean and had the facilities people stated earlier huge lcd telly ipod docking station etc) we got a lovely card welcoming us to the hotel and a cake for my hubby is bfday which i thought was a nice touch. we had nice views over the river and could see the helicopters going up and down daily and views of other large buildings in the area nice large windows. would defo recommend this hotel - the location is great - nice deli on the corner - europa or something its called for a quick breakfast before heading off for the sites really close to times square and walking distance to main attractions - if i returned to new york would defo stay here again - the staff were helpful and the rooms were cleaned daily and always had fresh towels. the bed is to die for and want one back home here in the uk ha ha we tried the hotel bar and thought it was reasonably priced for a hotel. jo',happy
id30448,' my husband and i traveled here with our two young sons ages -yrs and -yrs old. we actually flew into dc and drove straight to baltimore where we stayed for - nights. from baltimore we went to gettysburg a night. then drove from gettysburg into dc for - nights flying home from there. i reserved this hotel through hotwire guessing this was the property wed end up with. at around $--- a night we knew it was steal. we arrived on tues around -pm (got a little lost coming into town with so many round abouts ! we checked in easily. the front desk gave us a king room with a sofa sleeper. we figured that is what wed get and the receptionist was sure to metion it is what hotwire reserved for you . i didnt much care if we had this type of room or (-) queen-full beds. as long as we had beds. parking is expensive but we knew that in advance which is why we opted for hotewire. we parked the car on tues and didnt move it until we left on sat. i have to admit by the time we got to the hotel i was getting stressed. it was the last leg of our trip and it is a big city! the hotel was a little more worn that id hoped for and truly we just wanted to get check in and to bed asap. the next morning we had reservations to tour the white house at -:--am and i was nervous having a commitment to venture out so early not being familar with where we were going. we walked right out the door and down --th street like they suggested and sure enough we got there! it was a good walk probably --- blocks. we should have taken the taxi that was at the hotel waiting for business it would have saved my boys legs! poor things were getting worn out. after the white house tour we walked around a bit until we realized we were completely twisted around even having a map. one reason i booked this hotel was because the old town trolley picked up there in the morning at -:-- -:-- and --:-- and would take you to their welcome center where you could ride - different lines with guides who were very good at giving history of the city. in the national mall we found a trolley ticket booth for these people and hopped on the closest one. what a life saver!!! we rode that thing all day hopping on and off at various stops. at the end of the day if you make it back to the welcome center they will give you a ride back to the hotel. all part of your ticket. this was way more expensive than the metro but it was so nice and relaxing. so informative and such an easy way to travel. we got a - day ticket and were taken back to our hotel each night and picked up there on the morning of day -. so easy! so for the location of --- blocks from the white house and main downtown area i recommend it. it has a rooftop pool which was another must for my kids. they love to swim and we did use it. no hot tub though. the hotel sits on a corner right next to a double tree. it is restaurant is actually really good and kids eat free! free coffee and teat in the lobby until --pm a nice perk! parking was around $-- a day with tax included. elevators were a little slower no big deal to me. computers were in the lobby for hotel guests. a small gift shop was also there with the basic items you need. pop machines were reasonable at $-.-- a bottle. the pizza you order for room service from the hotel restaurant was so good!!! it was $--.-- for a large with whatever you wanted on it. highly recommend it. now they are trying hard to update putting new carpet in the halls in rooms. ours had this. we had the granite counter tops in the bathroom. the bed was very comfortable as were the linens. the sitting chair and sofa sleeper in the room were icky. very dirty and worn. ther was a new lg flat screen tv (directv). coffee maker hair dryer and shampoo and conditioner provided. you can just tell even with the painting theyve done that this place is old. no getting around it. my son found a roach poisen trap glued to the bottom of a table in the restaurant! i saw mice traps in the stairwells. i think they are doing what they can to keep it up but it was just a bit dingy and tight quartered if you know what i mean. with all this said if i were to go again id probably try another hotel that where they old town trolley picked up because id use them again. but i wouldnt rule this place out entirely. it was safe and ok for us. about - blks away there is a whole foods store and a cvs. not much for eating though without a long walk or taxi ride. no metro close either you have to walk several blocks.',not_happy
id30449,' we stayed there for the indy --- weekend and it was extremely comfortable. it was perfect for a big family group. the hotel was very polite and the hotel was new and clean.',happy
id30450,' the room was very spacious and nicely furnished. bathroom - sink drain a bit blocked and toilet ran all the time. nice shower. internet in room. very limited number of channels on a nice big flat screen. they said they were trying to negotiate a contract. some of these things are not consistent with - start status. did not eat in hotel. location is very good near dupont circle. lots of restaurants around. would stay here again for reasonable price which we got on a weekend.',happy
id30451,' i recently stayed at the four seasons with my family. i am a picky individual and appreciate when things are done well and done in style. my family and i received top notch service all the way... from molly at the front desk to pj and brady at the door. the room was spotless the beds were comfortable and the food was delicious. we ate dinner and ordered breakfast from the edge restaurant and it was sensational. furthermorewe utilized the pool which was also clean and enjoyable. the staff at this hotel were exceptionally accomodating and we were always given waters at the pool or on our way out the door. i cannot give a big enough thank you to the four seaons and i certainly hope to be back in the near future.',happy
id30452,' we stayed here on the evening of a very early departure from the denver airport. unlike most hotels that offer breakfast this one opens at - am! so if you have an early flight like we did you can still get a bite to eat. the rooms are very large comfortably arranged and there was a nice big desk in our for working. the only downside was the positioning of large trash cans in the hallway on at least two floors catching water from leaky plumbing. the staff were pleasant and directions to area facilities were clear and accurate.',happy
id30453,' fined you hotel on the internet searching for the prosecco wines. hotel is a friendly homey place in the heart of nyc. the location is great with good access to broadway and shopping. the staff were so so friendly and the room of decent size and great quality for the price. very clean - absolutely satisfied. free quality wines a huge huge plus. they asked me to please post my review - a good sign that they are confident of the great quality of the establishment. i would stay here again and again.',happy
id30454,' distikt is a comfortable functional hotel but it shaves off it is cost on your stay in the areas where you feel it. we stayed in a grand king size city view room for - nights at the end of march ----. and we enjoyed a convinient location close to port authority broadway and the restaurant row. we also liked comfortable king size bed with nice linens the view from the room was great. hotel staff was friendly and accomodating. the room was smaler then we expected but it was functional and well laid out so we could put our suitcases away and have enough space to moove around and not bump into anything. now why i rated it good and not excelent: a - star hotel could provide a little more extras. distrikt does not have a gym or a sauna and i can see how that might not be possible because of the limited space but then make up for it in other extras: for instance rooms do not have a tea-coffe maker (you can get apple cider at the lobby for free which is nice but that has a lot of sugar in it) also the hotel does not provide slippers even upon request. our room was near a service room and every early morning staff kept loudly slaming the door to that room. i understand that houskeeping needs to get things in and out of that room regularly but put a stopper on that door so it does not slam! distikt is a nice convenient hotel it is not going to take away form your vacation but there are a few little things it can give to live up to a - star promise.',happy
id30455,' we had a group of colleagues in town for a meeting and at last minute needed a conference room av capabilities and refreshments. the doubletree staff was extremely accommodating and provided impeccable service. they made sure we had everything we needed and took the stress out of the meeting day. i would highly recommend this hotel.',happy
id30456,' we stayed one night on a layover in nyc. it was perfect. we flew in from out of the country on an excessively long flight. i had previously contacted the hotel about a romantic bath from their menu. my husband did not want to do it because we had dinner arrangements and we were worried that our arriving flight would make us miss the beautiful bath. however upon arriving at jfk on time he remarked that hed wished we had booked it. while he got our bags i called the hotel under the premise that i was calling the car service. i spoke with jason and explained quickly the situation. i asked if there were any harbor view rooms since my husband though very well traveled had somehow never ended up in nyc and seen the statue of liberty. he was very helpful said it was not a problem to upgrade us or let us check in early. he then transferred me to a woman (whose name i cant remember because i have a horrid name memory) who listened to me very quickly recount that i wanted to have the romantic bath set up for our arrival in an hour. she said it usually took -- hours to set it up because it involves fresh flowers. i said i understood and would it be possible to set up something similar and skip the flowers? right about that time my husband was wheeling our luggage over so i had to cut the conversation with an excessively curt my husand is comingand this is a surprise for him. anything you can do would be great. ok bye. when we checked in they were preparing the room for our early check-in and handed us a glass of champagne while we waited in the lobby. when we walked in the room my husband was so excited. i had not told him that the hotel upgraded us to the harbor view room. the room was gorgeous and spacious. the telescope looking over the statue of liberty was truly unique and a lovely experience. i checked in the bathroom while my husband was otherwise occupied with the telescope and to my amazement the staff had managed to set up the entire romantic bath flowers and all!!! there were gorgeous mounds of bubbles strewn with rose petals candles lining the tub champagne chilling with delicious chocolates a heart made of rose petals on the bathmat and little containers of other bath amenities to add later on. it was truly spectacular. i finally got my husband away from the telescope long enough to look at the impressive display. he was so . i really could not believe they had managed the last minute request. it was such a surprise. the next morning it was difficult to get out of such a comfortable bed. so we ordered room service. it was quite good and what we have come to expect from any ritz dining experience. the hotel staff truly did outdo themselves. thank you ritz on making our very brief stay so pleasant!!',happy
id30457,' we were so with our stay. the hotel is charming with a kind of cozy feeling. the personal service was outstanding. helpful courteous and welcoming that was the staff. the location is the best. right on union square. from my window i could see the happenings and experience the excitement of being in san francisco. the small bar is really fun. coffee always at hand and cookies for a snack. the restaurant is convenient and quite good. we stayed at several chain hotels during our trip and believe me the chancellor was in a totally different category. we will recommend it for sure to our friends and we hope someday to be back!',happy
id30458,' at the last minute my boyfriend and i realized that staying downtown on new years eve after dining and hearing music was a way good idea. we recalled staying at the mayflower about - months earlier when we were drawn to its old world charm and vintage surroundings. we got lucky and scored a queen sized room on the --th floor standard but well-appointed with space used wisely affording us a great view of both a lively neighborhood and the skyline. last time we were there my bf got an amazing upgrade to suite and it was the cats meow; huge tons of windows. bed is comfy bathroom is great. location is several blocks away from pike place market if you are touring but as a local i love this place for its romantic atmosphere as well. highly recommend!',happy
id30459,' my partner booked my birthday weekend at the westin in philadelphia and the absolute best thing i can say about the hotel is that even with a cold and sore throat so bad that i would have otherwise been miserable the hotel was so comfortable and lovely i still had a great stay. it is super dumb but my favorite part was the free hot apple cider in the lobby. especially with my sore throat and the cold february weather - it was really a nice touch.',happy
id30460,' this hotel is very nice. it is very new and very clean. the staff is very accomodating and i would definitely stay here again. it is too bad we cant give a -.- as that is probably a better reflection of the rating a i would prefer to reserve a - for resort properties that offer everything to its guests. there is no restaurant in the hotel however they serve complimentary dinner with wine or beer monday through thursday which was very nice and relaxing. the pool and fitness areas were nice but nothing outside which makes sense for the cold months. the staff here is great. the dining area staff were the best as were the doormen. we had great service there. the maid acted like it was an inconvenience for her to clean our room everyday and when i answered the door at - am one morning she said she was there to clean. i told her that i would be gone by -. she acted like that would be too late and she didnt come back. she didnt seem too motivated. i could have complained but i really didnt care that much. the rooms are quite large and everything works. the place was very clean so not an issue for me. the laundry facilities are great and are cheap ($- per load). that was very convenient. there was an odor in the laundry room that smelled to me like a sewer issue but the clothes came out clean and smelled good so not sure what the problem might be there. our room had a small kitchen in a separate room. everything worked fine and the fridge was very clean. like i said we would definitely stay here again. i agree with the other reviewer that any small issues were most likely related to the fact that this is a new property. i liked being in university city. however i am sure that being downtown is nice too now that we know what is down there. there is a train from the airport to downtown too apparently. this was perfect for our little family. thanks to everyone at the homewood for making our stay nice. we were there for - days and thought it was great.',happy
id30461,' we booked la quinta over the internet (via expedia.ca) for a one-night stop-over in la. on arrival at lax we were quite concerned to find that their phone number had been deliberately removed from their advertisement on the hotel phone-boards. however on enquiry at the lax information desk we found that their shuttle stops regularly and continually at the red sign in the outside booth (too bad they didnt say this on the phone-board). the shuttle comes very quickly and service by the driver was exemplary. he loaded everybody is bags and then once reaching the various hotels unloaded the bags remembering whose bags were whose -- pretty impressive! the shuttle serves about three different hotels which are very closely spaced and the total trip is only about - minutes max. the hotel was quite nice. since we booked one of the cheaper rooms we did not expect too much but it was very clean. the king-size bed was a bit hard but quite adequate. there was no room-safe which would have been a problem on a longer stay. the sink drain was clogged but on calling reception a plumber appeared within - minutes and when he couldnt fix it immediately they very quickly apologized and moved us to a room down the hall. the employees wear a button asking you to tell them if they are not a -- and i would say they tried very hard and we easily gave them a -- . the people in the restaurant were extremely friendly and bubbling over with enthusiasm and most helpful. prices were reasonable and we had a great clubhouse sandwich. on the return stop-over we stayed with them again. booking via the internet gets a decidedly lower rate but i suspect a lower quality room as well. they must have changed cooks because the clubhouse sandwich this time was a total embarrassment to the facility but i wouldnt hold this against them since it was so great the previous time. we gave then a -- and would definitely stay there again.',happy
id30462,' the days inn is a great alternative to prohibitively expensive downtown hotels. lincoln park boasts many nice restaurants within walking distance and a laid-back youthful atmosphere you wont find downtown. rooms and beds are comfy and clean. breakfast is a plus. my group of - was handled with ease.',not_happy
id30463,' we checked in ---- and checked out ----; my car had been damaged by the valet parking (as had - other vehicles that same morning). we faxed an estimate on -------. as of today -- may we still havent heard a word from the valet parking insurance company. be aware that valet parking is required at this hotel but the marriott staff and hotel take no responsibility for the safety of your vehicle or for any insurance claim problems. the valet parking insurance lines are completely overwhelmed and i feel ill be lucky to get any part of the $---- damage to my car. i would never stay here again.',not_happy
id30464,' if your looking for one of the best values in nyc this is it. i dont know if these new hotel prices will remain but at $--- for a king room with space this is a great deal. however the central reservations dept for wyndham(which purchased tryp) is an abomination as they had no knowledge or record of my reservation within - hours of making it. they were extremely unprofessional and quick to dismiss that i had even made a reservation. thankully the in-house reservationist at the tryp hotel found it but a major internal review of the central reservations dept should begin immediately i had read reviews before booking which talked about thin walls and noise but luckily i found this not to be accurate. the room was very european and ikeaish but comfortable. the lobby is a cool place to have a cocktail but i did not eat so i cannot elaborate on the food. the front desk people(jackie and jasmine) were helpful and polite even though they were very busy. the doorman who i think was named norman was really very helpful. the area is gritty as the hotel is located in hell is kitchen but is about --- ft from midtown south pct so the block is pretty quiet. not many quality restaurants within walking distance but the west villagesoho and tribeca are - min by cab since ur right on the west side as is midtown. summing up if the prices stay within a range up to $--- i would keep this brand new hotel on your short list. however if they begin to creep upward of that look elsewhere.',happy
id30465,' we stayed at this hotel with our family and extended family. the waterpark is great -- the kids and adults loved it. some of the water slides have height and medical history restrictions -- check before you go. the water is cool but the air temperature is warm so no one gets too cold. the changing rooms are chilly though. the hotel was not busy at all during our stay and it was clear that most of the staff was in training. the restaurant staff was friendly and courteous but slow and inconsistent - no one with experience was there to help our poor waiters (and there were -- of us on - different checks!) and they just couldnt get orders or bills correct. rules were inconsistently applied at the waterpark -- sometimes the height restriction was upheld sometimes not. it is recommended but not required that babies wear swim diapers and the little pool had to be closed for a short time due to poop in the pool. the rooms were pretty standard - our door didnt shut well (but it did lock) and our tv didnt get any kid is channels (a little strange for a hotel aimed at families with children) but we found out later this was an issue with a few of the rooms due to the prior nature of the hotel (it had been a hilton). ask the front desk to be sure your tv is programmed correctly if this is important to you. our hotel bills were incorrect as well and as of this review we have yet to get them straightened out (one member of our party was overcharged another incorrectly charged). all of these problems may simply be the newness of the hotel-waterpark combination; if they do not get more efficient it will be difficult for them to provide good customer service once business picks up.',not_happy
id30466,' after reading all the awful reviews here on tripadvisor i was really expecting the worst and had very low expectations for the hotel. im to report that i was pleasantly surprised and very pleased with the hotel! the front desk clerks were very nice and check-in was quick and easy. we were given a choice of rooms (renovated and unrenovated) and without hesitation i chose renovated. thank goodness i did! the renovated room was lovely. the carpet was new the linens were new everything was new... in fact i could still smell the fresh paint or maybe it was the wallpaper glue? the room was very large and very clean. however it didnt look finished. there was no artwork on the walls and although it was a pretty room it looked incomplete. in fact i think it might have been incomplete since we visited friends in other renovated rooms and they had shelving and artwork. regardless of this the room was very comfortable and we enjoyed our stay. the valet parking was pricey at $-- a day even if you self-park in the upper lot. i did check out one of the non-renovated rooms (i had friends staying in one) and it really wasnt that bad the beds had the new linens which helped. the hotel grounds were lovely even with the construction going on out front. the lobby area was beautiful very modern and chic. id stay there again. hope this helps!',happy
id30467,' typical conference type hotel everything is over priced....star bucks in the lobby...in hotel restaurants way over prices...a few okay restaurants around the corner...hynes convention center connected...clean with their sweet sleeper™ bed... interesting reuse our towels to conserve water program called green choice program offers guests $- or --- starwood points a night to refuse housekeeping service for up to three nights aiming to save water energy and resources. i like getting something back however there is more cost then just saving water --.- gallons of water .-- kwh of electricity ----- btu of natural gas and - oz of chemicals in just one night . what about payroll of those not hint to do the room cleaning washing ... i like hotels that at lest try to give something back but the bottom line here is really saving money for them! internet is ---.-- for -- hours ..fee in the lobby and in the all ways of the room floors...then just walk into your room and you have it all the time... so would i stay at this hotel again..not unless i was at the hynes convention center',not_happy
id30468,' i got on hotwire and saw a fantastic price for a - star hotel in lincoln park. i had never heard of the hotel and didnt know what to expect. i arrived and the guest service from valet to front desk was just impeccable. the hotel is super cool and check in was a breeze. my first night i stayed on the -th floor and my room was so comfortable. the rooms are small but they really found a way to maximize the space available in the room to fit in all the amenities. they had a great assortment of cable channels and the linens and towels were super soft and plush. i loved it so much i stayed another night!!! i am moving to this neighborhood and i cant imagine having my family and friends stay anywhere else:-) on a side note...the coffee shop attached to the lobby is amazing! literally the best iced coffee ever!!',happy
id30469,' arrived in ny for the first time ------ for four nights and was looking forward to a great stay. i can say that ny was fantastic but it is a same i cant say the same about the hotel wolcott. our room was on floor - and as soon as you managed to cram into the tiny lift and slowly make your way up (half an hour later) the doors open on to the most horrendous smell so bad that it made you heave. our room was so small and dingy no natural light and the water pressure in the shower swung from freezing cold to scorching hot the heating systems (i think) kept you awake half of the time and the heat in the room was unbearable to say that we sleep with the window open and no radiators on!!! tthe hotel did provide clean bed linen and the towels were alway changed which was a bonus. when the tv didnt work we contact the reception desk to be greeted with very unpleasant staff maybe the wolcott could be given some training on customer service skills this wouldnt go a miss. all in all the wolcott is a very cheap and cheerful hotel and as long as you ensure you are absolutely knackered and all you want is sleep then you could just about cope with this hotel. ps take a peg for your noise just incase your on floor eight!!!',not_happy
id30470,' i stayed here after leaving another hotel in dallas. i stayed at this hotel for -- nights total and i dont regret a moment of it! the staff was amazing especially miss gilda. she was so accomodating and the nicest lady ever. they have free wireless internet in the rooms free breakfast and they had free hour with snacks on monday-wednesday. on wednesday they had karaoke. the room was so clean as was the rest of the hotel. the location was good near restaurants and bars. if i ever go back to dallas i will definitely stay here. i am quite picky when it comes to hotels but this one was great!',happy
id30471,' i stayed at the marriott east side for a business trip from -------. compared to some of the other hotels in the area i thought this was just average. the location is very convenient. the elevators and room were tiny. in addition the elevators were very slow. the front desk was attentive. however when i called the front desk from my room i had to dial several times before someone picked up. room service was slow. it took over -- minutes to receive my room service order even though it was past -pm. the king size bed was comfortable. the room decorations were bland. the tv was tiny but there were some hd channels available. as others have said i think this hotel can definitely use some modernization and a facelift. i wouldnt choose to stay here if i had a choice.',not_happy
id30472,' this hotel is awesome!!! i went with my wife our oldest child (--year old boy) and my my mother and stayed for - days. the rooms are spacious (by ny standards) clean and modern. the staff was unbelievably friendly...accomodated most every need. the best was how sweet they were to our little boy. when we got to our room they had bought a toy for him (a train...his very favorite). unbelievable!!!! the location is good...just south of times square and right near the empire state building. we hit times square most everyday we were there. if youre a coffee snob like me make sure you hit a place down the street called stumptown (in the ace hotel). excellent!!! discard any negative reviews of this place...it is truly a wonderful place to visit.',happy
id30473,' excellent location on michigan ave. my suite was like a --bedroom apartment. the kitchen contained even an oven and a stove. there were - flat screen tvs (one in the living room and one in the bedroom) and a washer and dryer unit in the bedroom closet. breakfast was included and very decent although seating is limited in the breakfast room which can be a problem on weekends. the only problem i encountered was finding the entrance to the hotel since the building is very narrow and the hotel name is not displayed prominently. i will definitely consider this hotel again on my next visit to chicago.',happy
id30474,' i would never recommend this hotel to anyone. from the minute we walked in until we left our stay sucked! we had to wait until - to check in which surprises me as we made our reservations - weeks out. then the hotel air conditioner wasnt working and the city was in a heat wave. there was not air conditioning in the hallways nor the elevators which is no fun when it is july in new york . the female concierge at the hotel was rude and i was afraid to ask her any questions regarding what to do or where to go. i have never been to a hotel where i have to call for my reservations! then to top it off she would give information on a piece of scratch paper. so we quit asking her questions. we had to have our toilet plunged at least three times while we were there. we never had a hot shower once. couldnt wait to get home to take a hot shower! our sheets were stained and nasty. the hotel had a nasty smell to it the whole time we were there. the one positive thing i can say is the maids were very friendly. never stay there again.',not_happy
id30475,' i stayed here twice on business trips this year and now avoid the hotel like the plague. the staff needs to learn that it is not the brand that defines the experience rather the experience that defines the brand! unfortunately they are not up to the mark and this property high on w image and appearance falls short on execution. the hallways are industrial looking and stark the rooms okay not great and the service experience weak. could be growing pains - i understand it is fairly new.',not_happy
id30476,' we had a - night booking first time in san francisco. we had booked a large room. ---.big bathroom excellent storage it was comforable but not very large. if you are staying for a few nights don;t know how you would cope in a smaller room. comfortable bed double glazing great. could do with a ceiling fan or air conditioning. breakfast was so so. eggs how you like it but no fruit and limited cereal. the best two parts was the position and the friendly staff especially jose whose sense of humour matched ours. as budget travellers you cant go wrong at eating at uncle vitos pizzas on the corner across the road great service great pizzas great price. tell them kelvin and judy from new zealand sent you and you may get a discount.',happy
id30477,' everyone was nice and helpful; very friendly. room was perfect! spacious for the kids to run around in and well decorated and designed. shower water power was strong. centrally located to starbucks and walgreens & --th street mall (right next to the mall is free shuttle stop and also a light rail station). valet staff was courteous and helpful as well. i have already recommended your hotel to a few of my friends and they were all impressed with all the complimentary things this hotel provided (free hour from ---pm serving wine & beer free night time milk & cookies from ----pm and free warm breakfast inc eggs french toast waffles sausage cereal oatmeal fruit bagels coffee-juices-milk.) one of the best places ive stayed in.by far! i never write reviews but loved this hotel so much that i just had to write one!',happy
id30478,' the location of this hotel is a winner. it is close to union square and chinatown and it is located in a nice area of sf. the staff was also extremely friendly and it is relatively cheap for its value. however there are a few things you should be aware of: -. parking is very very expensive. try to get a deal where parking is included. otherwise each day is $-- to park at the hotel. -. the hotel appears to be renovated. you can still feel traces of the old hotel from decor and the not-too-perfect renovation. there was a red stain on the ceiling of our room that looked like blood. we decided that it was lipstick but the mystery remains how the heck it got up there. -. the windows are hard to figure out. they are in the corners of the room and it is impossible to close without calling someone to show you. even with the window slightly open it can get pretty noisy. however for its price (i paid $----night inc. parking) i think it is a very worthwhile stay.',happy
id30479,' bad beds old and small stairs. good service and good light breakfast. we had no problems with noise it was quiet at the -th floor. but we had some bites maybe bed bugs..?! nice paintings and photographies. excellent location!',not_happy
id30480,' bay views are only option. none available when we stayed. hv units make it loud. just overpriced. staff was fine.',happy
id30481,' stayed with work would stay again and convenient to restaurants and airports.',happy
id30482,' the service is very good and the location is excellent. make sure you get a room with central park view (even if it meant paying a bit more) totally worth it!!! the room was really big (compared to other hotels in ny) and very clean. the beds were very comfortable. will definitely stay here again on my next visit. again get a central park view you will look forward to going back to the hotel!!!',happy
id30483,' i approached this hotel with trepidation as i had not told my husband about all the negative reviews - but it was so cheap for the location and we were only staying a couple of nights. we arrived by car and first impressions were awful as the staff on reception were unbelievably rude very unhelpful about parking the car and refused to check me in as i did not have the passports available. by the time we had sorted out the car and the passports the rooms we had booked were taken. (we were - adults and - children). we were then given a key to an enormous apartment on the --th floor entrance hall huge lounge-dining room - very large en-suite bedrooms. sure it was old and shabby but very clean and fantastic views! my previous experience of new york hotel rooms is that they are no bigger than cupboards so boy werent the kids impressed! so all was forgiven. but why oh why do they have to be so rude?',not_happy
id30484,' this hotel will not disappoint. the room we were in had soothing decor with plenty of space and the bed was more than comfortable. our room faced the inside square so there was never any noise. every staff person we encountered from the people at the desk to the wonderful doormen was friendly and helpful. we even had a room service dinner one evening when our team was playing - excellent! the location is in the midst of almost anywhere you want to go. this one is a gem! as dog lovers we could not help but notice that you can have your pets accompany you here. in addition you can call up a masseuse for your dog and have a -- minute or -- minute massage! unfortunately our dogs did not accompany us - perhaps next time.',happy
id30485,' stayer at this location for concert. as spg e were upgraded to member floor that came with a pretty complete continental breakfast and evening snacks. internet worked well. nice room good bed extra chair and desk. asian restaurant verg good. great rate!',happy
id30486,' if youre driving from a distance and going to the magic castle this is the most convenient place to stay. it is next door so you can walk to the castle. formerly an apartment complex transformed into a boutique type hotel. the property is older but the rooms are large and clean.the bathroom was basic and there was sort of a musty-old smell in the suite. the complex in general could use a little tlc. you wont find supreme luxury. it has a retro feel and was neat in its own way. service sets this place apart. the employees are super nice and super accommodating. and the front desk will dispense free chips candy soda etc. to your heart is content. breakfast a bit disappointing. i thought the room was a good value for the size and location dead center in hollywood. all in all this probably had the best service-attitude at any hotel ive been at and that includes the four seasons.',happy
id30487,' i loved it! everything was beautiful about it! the room the shower the bed and the whole set up. you feel like you are at home but away at the same time! it was just a relaxed area a corner store right near the hotel! overall i loved it!',happy
id30488,' i stayed at this hotel two weeks ago besides the beautiful nyc view and homely service. i met two wonderful bellman who helped me catch a cab in the rain.the guest service they gave was a ten.i will definitely stay at this hotel again when i come to ny for xmas. thanks jules and ken for a wonderful stay.',happy
id30489,' have been the the flatotel many times before and the experience keeps getting better with each visit. brenda the general manager is always amazing and accessable. from the moment you enter the hotel you are greeted warmly the rooms are always immaculate the staff is wonderful and the value is the best. i would recommend the flatotel to anyone who wants to feel special welcome and value for their dollar. jason gill insurance broker',happy
id30490,' as soon as i walked in there was this funky smell lingering through the lobby. the front desk was jam packed. there were only two valet attendants and they were also bellman. so lets just say this hotel was very unorganized and the staff even stated this was not a busy weekend. i cant imagine how hectic it is on a busy day! the housekeeper was not friendly at all when i tried talking to her. she just flat out ignored me when i asked her not to clean my room as i was a late check out. i even thanked her and she just rolled her eyes. this was quite an interesting experience. overall the front desk and valet attendants especially were very friendly. it wasnt bad for what i paid for i guess.',not_happy
id30491,' good location the chancellor hotel was very good for our - day stay in san francisco in july- it is right on the powell-mason-hyde cable car line and a -- second walk to all that union square has to offer. staff were friendly and helped with directions and giving us a wide selection of pillows for our room (for no extra charge). the room was comfortable and the bed was more than satisfactory for our stay. the view of a brick wall and a fire escape was not ideal but we were not bothered by this because we knew we would be spending most of our time exploring the city. the plumbing between the rooms was quite noisy at times and did wake us up once or twice when people in other rooms flushed the toilet. overall a very nice and comfortable stay in a great location though i would suggest taking earplugs!',happy
id30492,' this is a very quiet and comfortable hotel that is walking distance to grand central station and many subway links. we easily walked to the empire state building times square and gershwin theaterwith many bars and restaurants in between. the - - and - trails from gcs also take north or south in few minutes which we used for a visit to the statue of liberty. benjamin is is the hotel is restaurant and has an ok breakfast but the reputation as one of the city is best steak houses and it seemed like the friday and saturday nights we stuck or noses in (we were more up for italian). we ended up at salute about - blocks from the hotel (hotel recommended) and it was excellent.',happy
id30493,' my wife daughter and i have just returned from our first trip to new york and absolutely loved it! the hampton inn was perfect. the room was great location ideal and all the staff helpful and very friendly. a special mention for carlos who worked so hard but always had time for a friendly chat. this hotel will be our first choice when we return to the city.',happy
id30494,' it was to say the least a unique travel experience to spend five nights in these swank south philly accommodations which feature an empty swimming pool. service was minimalist no bellhops falling all over themselves to carry our luggage no working telephone to call room service. when we needed an extra towel we had to pick it up at reception. the room which was comfortably large overlooked the philadelphia skyline and an oil refinery. it was also smoke free despite the cigarette burns in one of the blankets. the bathroom had a number of special features including hot and hot running water. i had only experienced this on a kibbutz near the dead sea. the toilet flushed but not with pride. in recompense the tank was warm and sitters enjoyed mini-saunas. matters went seriously down hill when the room cleaner clogged the toilet completely which necessitated repeated visits to reception (no working telephone remember?) to roust someone from maintenance. the breakfast buffet was spartan coffee orange juice cereal immortal cellophane-wrapped muffins with no consume-by date and surprisingly good white bread for toasting. despite the rough edges the skyview plaza had the advantages of being relatively inexpensive and close to the neighborhood we intended to visit.',not_happy
id30495,' the hotel wasnt bad in fact it was located in a beautiful area! rooms are different than i expected but they are fair. no coffee in rooms. hotel restaurant has great desert (didnt eat dinner there). overall i like the hotel it is just a little top massive for me. it is not my style. if you are into that then you will have a wonderful stay. wifi is -.-- but its no worse than the westin --.--. overall good stay! so maybe im upset that i called prior to arrival to ask if they had a business center - the person on the phone told me they did! imagine my happiness when he told me it was complimentary! not exactly. i had a project to work on so i really needed access to a computer with internet. when i arrived the front desk told me their center was not free it was .-- a minute!!!!! i was a little upset about that. i ended up spending over $-- to use the computer. they said that it is another company who runs it. i understand that but it would have been nice to know that prior to my arrival. i could have made other plans- like used a public library (for free).',not_happy
id30496,' my boyfriend and i stayed here based on the reviews on this site which i can usually depend on--and again they were right! the hotel is very nice inside the location is prime and the staff is one of the best we have ever encountered and i have travelled worldwide. the rooms are smaller but if you think about it what is missing is the vast expanse between the side of the bed and the main window and who uses that anyway?! great things that made up for the smaller size (and my boyfriend is -- and had no problem with the hotel at all!)are the small kitchenette with coffee maker and supplies for morning java the bathroom and it is nice shower and the bed was very comfortable! ask for a room higher up and enjoy the great view! we were not disturbed by any noises nor elevator troubles in the least. there is also a nice desk in the room for your laptop. once more the staff here will do everything in their power to make your stay wonderful! we will be going back and we will be staying at cq! there is also a small cafe in front of the hotel that had a very good breakfast and looked busy at night with casual cocktails and italian food that looked great. remember that you are not moving in for good and once you get in the room you will find you have all the space you need!',happy
id30497,' great hotel in the quiet area of riverwalk. all suite hotel with very nice furniture beds and decor. the contessa claims to be the newest hotel on the riverwalk. - year old.',happy
id30498,' the moment i walked in through the door you will feel welcomed and at home. the staff is very friendly like i have never seen starting from the door man to the bellhop who escorts you to the room. i stayed in the executive king room. it was very spacious and had all the facilities you need a -- inch television with all the channels you need a sofa as well as a desk space. high speed internet was available for a reasonable price. the bed was very comfortable it was large and they had the most comfortable sheets ive seen thus far in a hotel. the bathroom was very large it had a shower and a bathtub i was very pleased. the service was excellent they came everyday to clean the room perfectly and in the evening to turn the bed cover to be ready for when you sleep. the restaurant asana also had a friendly staff and it was designed in a very trendy and stylish way just like their delicious cuisine. their spa looked very nice and i am very sad that i didnt have the time to go there. finally the location was superb you can access the prudential center mall straight from the elevator and it had all the shops you need. supermarket is - block away if you need it as well as the apple store is adjacent to the entrance. newbury street was - minute away which had any shops you need that you couldnt find at the prudential center. the boston common park is - minutes away from you by foot. id definitely recommend you to go for a jog - walk along the charles river its --- minutes away and it has a fabulous view of the river in fall and as well during the winter when its frozen. it has been a wonderful experience for me in boston and i thank the hotel for making my stay comfortable during those - days.',happy
id30499,' i along with some friends stayed at the cedarbrook lodge for four nights from --------- while visitning the seattle area. this hotel is absolutely beautiful and it is so hard to believe that you are so close to sea-tac airport! the staff here is so friendly and helpful and kept us feeling at home our entire stay. the common areas of the lodge are beautiful especially the grounds which are so serene. the room we had was comfortable and large with two very comfy queen beds a huge desk area with two awesome desk charis a great chair with ottoman and was very nicely decorated. the bathroom was very large and had a deep soaking tub. housekeeping did a good job of keeping the room clean and essentials replenished on a daily basis. the complimentary continental breakfast each morning was awesome and included steel cut oatmeal fresh made jams freshly baked goods hard boiled eggs and top notch smoked salmon which was such a treat each morning! we ate in the bar area of the hotel is copperleaf restaurant two nights and while a bit pricey the food was fantastic the burger they serve may very well be the best ive ever had in my life! drinks and service were also very good. another great offering at this hotel is the free snacks offered ---- in each buildings living area. there was string cheese yogurt candy potato chips fruit ice cream and bottled water always being replenished. the shuttle service offered by the hotel was also another great feature and it is available ----. we used the shuttle to take us to the light rail station and it only costs $-.-- each way to downtoen seattle which was great! after a busy day of sightseeing it was always great to come home to the lodge and relax. we all loved this hotel and would stay here again in a heartbeat! the only thing that would make this great hotel even better would be if they had a pool-spa area.',happy
id30500,' i stayed here with a friend for - nights in december. the location of the hotel is perfect. although the rooms are a bit small and a bit shabby they are clean and warm and we got a good nights sleep each night. the shared bathrooms never presented a problem and all in all it was excellent value for money.',happy
id30501,' i bid on priceline for - night of our dc stay...had i known i would win this hotel i may have bid for more than - night! very nice hotel short walk to the dupont circle metro station. well-appointed room. used their valet parking ($-- with in-out privileges) we drove in early and were allowed to park in the morning even though we werent checking in til later that afternoon. we were also allowed to leave our car the next day for a few hours after checkout. friendly staff and valet attendants. walked to hanks oyster bar one night for dinner. stopped at mr. yogato for dessert. came back on the last metro after seeing all the monuments (after midnight on a weekday) and felt very safe walking back to the hotel from the metro station. id stay here again.',happy
id30502,' great hotels do something extraordinary! as i checked in they offered me a map for a -.- - and - mile city map. i took their advice even when it was --:-- pm. this city has lighted paths in and around the white house the ellipse the washington monument and the lincoln monument. safe for both genders.',happy
id30503,' we stayed at hill country inn and suites for - nights in early march ---- and were pleasantly surprised at the comfortable units and grounds. we thoroughly enjoyed the clean unit with a little sitting area and a twin bedroom with a fridge and microwave. the pool area was very nice with comfortable loungers and we loved the spa ( in a tropical setting.) the guests were very friendly the continental breakfast was adequate and the staff was very courteous. we would return there in a heartbeat.(very good value for the money). we had a very good time visitng the city the riverwalk the missions the lttle town of boerne (had dinner at the tower restaurant---amazing food and service). san antonio is a must see city. savoie is -ontario canada',not_happy
id30504,' this was a great hotel for the price. we had three travellers and the room with the king bed and pullout sofa was plenty of room. (the sofa could only sleep - so two rooms would be needed to sleep -) check in was a breeze. access to our room was through the main lobby but some others had to use the elevator just around the corner from the lobby (had to cross the drive way) i dont think this was that inconvenient for people as it was an enclosed space. the room included a fridge safe large tv and there was free wi-fi in the room. the free parking was excellent with valet service. the car was retrieved quickly when needed. the concierge wallace was a great help. he was able to sell us discounted tickets to different attractions. he also gave great tips on getting around the city. the only downside was the maids came very early (-am) but would come back if you werent ready to vacate. the location is excellent - right across from the rock & roll mcdonald is (great for breakfast) and the hard rock cafe rainforest cafe and other restaurants. one of the stops it seems on most of the sightseeing tour bus companies is right outside the mcd is so that made it very convenient. didnt have a chance to use the pool which is a shame - it is on the top floor (indoor) but had a sundeck and a small workout rooom. would definitely return.',happy
id30505,' my wife and i were warmly greeted by proprietor jay on our arrival. from the free coffee while we waited for the guest before us to be assisted to the delightful introduction to the area jay was the perfect host. the chelsea pines is well located very near a good subway and close to the high line park. while not in the heart of the village or chelsea it is accessible to both localities. the room wasnt huge but it was comfortable and perfectly adequate for our needs. the movie star themes were a nice touch. the breakfast food was plentiful and enjoyable. i liked the enclosed patio area where you could eat while bathed in natural light. the heating was good (basic youd think but the place we stayed in while on the ues had poor heating!). while i was concerned that the walk up the stairs would be quite an effort the porter had little trouble taking our bags and i needed to invest some effort to pass on my tip (which i prefer to being pestered). check out was also smooth and the staff were all friendly. i thoroughly recommend the chelsea pines and will go there again.',happy
id30506,' the staff at this hotel get it. they provide seamless and pleasant customer service with a warm zen. the place smells fabulous and has a nice restaurant. my room was like a suite. no complaints here. a place that outperforms its hotel rank!',happy
id30507,' grate location in the center of lower east downtown of manhattan and very caring and friendly staff. it has necessary comfort to rest and then submerge in the city. my daughter forgot her cell in the room after we checked out. they managed to find the phone and immediately contact my husband whose phone number they found in the contacts of the phone. also they sent me an email letting me also know that we’ve left our belongings to make sure we pick it up before leaving the city. i will definitely stay there again. it is not five star hotels so don’t expect big rooms or fancy breakfast buffet but you are getting adequate quality for the price you pay. if you need to visit collages or enjoy east village street life or any other parts of manhattan it is a great hotel to stay.',happy
id30508,' i just stayed at the westin st. francis for - nights - it was an award stay ----- starpoints-night for a grand deluxe room. it was just barely ok. the grand deluxe rooms are basically higher- floor rooms in the tower. ours appeared to be one of the smaller ones and one of the few that faced west over the city rather than east over the bay with part of the view blocked by a concrete bay. the westinized room renovation appeared several years old and was in pretty bad shape. the walls were dirty and all of the dark wood furniture and trim had bad nicks and scratches. the furniture in the main lobby was even worse - the cushions on the couches basically had no padding left. service was friendly enough but the only thing we specifically asked for (paper every day wsj + local paper) they never got right. good location but there must be better choices in sf.',not_happy
id30509,' this week a group of us stayed at the wyndham jacksonville riverwalk. the hotel lobby and conference center are outdated moist and smells old. the hotel rooms are worse. in some rooms the door frames-modling was hanging off the rooms felt dirty. the desk in more than one of our rooms were wobbley and dangerous. bathrooms had excessive caulking and lousy repairs made. overall the hotel feel was terrible. my expectations were not met at this hotel and i was very disappointed.',not_happy
id30510,' i was really pleased with this hotel from the moment the my luggage was snapped up by the bellperson. i had great service from everyone there. the room was average sized with perhaps a little less room for clothes then some but i really liked the trendy-modern furniture - it wasnt your typical hotel room. i like natural light and i appreciated that i had a corner room that was very bright as it had four large windows. the king sized bed was very comfortable and the room had a flat screen tv. the bathroom was a tad-bit smaller than some - when you sit on the commode your knees are against the tub-wall but it was such a nice bathroom that i didnt mind - marble floor tile walls and deep tub. the sink was pretty cool - it was mounted in this frosted glass shelf and the plumbing was all exposed. plus there was a - inch wide glass shelf that ran the length of the bathroom. as i never have enough room in most hotels for toiletries i liked this. the room was very clean and i didnt hear any outside noise though this may have been due to the white noise of the heater. i tend to avoid hotel restaurants but i tried the sushi here and was very pleased. plus the hour prices on their food are a great deal. i was attending a conference and the location was great - easy walking distance to conference center and lots of downtown attractions. i never did totally figure out the bus system though. id asked the concierge how to get to pioneer square and she printed out a sheet with several routes which bus numbers to catch where to catch them and the times they were scheduled to arrive. i walked to the stop and it had a map and a listing of the buses scheduled to stop there and the buses i had been given was not listed. one of these buses actually did stop there and i never did ask why it wasnt listed anywhere that i can see. this actually has nothing to do with the hotel other than to say you can trust the info they give you even if the routes arent listed at the stop.',happy
id30511,' we just spent four nights at the westin copley square while visiting from california. sean and renato were great! all the services we used were outstanding including valet concierge housekeeping and front lobby. we would visit this hotel again in a heart beat! thanks!! mike & colleen',happy
id30512,' got a great deal at az biltmore for their --rd anniversary! stayed - nights and had a wonderful time. everyone at the biltmore is so service oriented everyone we encountered had a great attitude was very helpful and very friendly. my second time staying here and will definitely stay again. the only issue was with the elevator one night when it didnt work had to use the service elevator but by the next morning it was working great.',happy
id30513,' my daughter stayed at the edison hotel from -------- through -------- with a group of students from the university of north texas. during the last night of her stay someone came in their room while they were sleeping and took her purse and another girl’s purse. this was immediately reported to security. both purses were later found one by a dumpster outside the hotel and the other was turned in a couple weeks later by a guest who found it in their room on the --th floor. they had stayed on the -th floor. i have two issues with hotel edison -.what kind of security do you have that someone can come into your facility and steal from guests room while they are sleeping? it sounds like an inside job to me. do you background check your employees? -.why did we have to pay to have the purse and its contents shipped back to us? it cost $--.-- to have it shipped back. if i were in your position i would have paid to have the purse shipped to the guest and replaced the $-- that was missing. i think it would be in the hotel’s best interest to review some of it is policies and look for ways to improve your guest relations.',not_happy
id30514,' came here for st. paddy is day weekend and found this hotel to be great. well situated clean rooms about a - minute walk to the subway. the concierge was oustanding and recommended some great sites and restaurants. rooms were very comfortable and did not have any issues with noise. would recommended if you are looking for a modern fun hotel. extremely comfortable beds.',happy
id30515,' our - night stay at the embassy suites hotel phoenix-biltmore was overall a nice stay. the best part was their *fabulous* atrium with the koi fish. each morning my toddler woke saying fish fish! and went to bed at night exclaiming the same thing. it was a nice area of phoenix to stay in and -- minutes from mesa and other areas of phoenix we were visiting. the biltmore shopping area next door offered some nice meals and it is expanding soon to include a paradise bakery. the hotel is omaha steakhouse is nice but pricey. however their late night menu includes some of the lunch options (sandwiches etc) which are generous servings and reasonable if you would prefer not to go back out. one night i had to wait especially long for a meal i had ordered from the restaurant to pickup downstairs ( it took them -- minutes - only should have been --). the bar tender treated me to a drink (alcoholic) of my choice! that accompanied with the nice waiting area kept my frustrations away. we stayed in a room that was extremely comfortable and spacious (toddler husband and myself) - - rooms of course. the main bedroom is enormous and great for keeping everything including setting up a play and changing area for our toddler. it did become a bit noisy with traffic the next morning so i would recommend a room facing the pool if possible - in march the pool was not crowded or noisy later in the evening so i would not think this would be a problem. pool area is also nice and clean. the breakfast was nothing exceptional but it met our needs. it is a nice area although i was not keen on the milk being in a metal container. personal preference. omlets were watery fixed too quickly. the staff was extremely nice although the housekeeping service was slow in getting rooms done throughout the day. this posed a problem when you have a toddler that needs an afternoon nap. there is no business center and only one working computer available for internet use. however it was so slow and had issues so i gave up checking my email that weekend. yes i would recommend the hotel to others especially those with children. a few bumps along the way but most certainly a much better experience and nicer stay than others i have experienced in phoenix over the years. i wanted to rate this neutral-average but the koi ponds and atmosphere of the hotel bumps it up to above average.',happy
id30516,' the staff at hotel tomo were fantastic. we were able to check in early and check out late which made our stay so much better for just a quick overnight. we love the japanese pop culture theme. it is so much fun. a slice of japan in san francisco. really fun place to be. the staff seems genuinely to be there and they are so helpful. we will definitely be back. what a great deal so close to japantown.',happy
id30517,' we stayed here for - nights just last week. found it through the reviews here. we had the mini suite with full kitchen #---. everything was very clean (didnt see any bugs). the bathroom was big enough. front desk was polite and courteous. i didnt have the chance to meet len or david although we emailed over reservations. each cleaning service was perfect and the person doing this was very friendly. she always stocked clean towels for us garbage & recycle matter disposed off. we always come back to a very well cleaned room each day. as they are redesigning their breakfast menu breakfast was prepackaged. it wasnt too bad. location of the hotel is pretty central to everywhere. i-- is easily accessible. as another reviewer has mentioned neighbourhood is not the best but it is safe and quiet. my kids love the heated pool. on our last day there it was raining heavily and windy my daughter still insisted in swimming in the pool. recommended.',happy
id30518,' this hotel was excellent. we were lucky enough to get a junior suite thanks to our accor advantage plus card at a very reasonable rate. the suite was very spacious & had the highest quality fittings & linens. the only down side was you couldnt make a cup of tea as there was no kettle but did manage to request one from the concierge. also paper cups were supplied to drink the coffee from. but i am sure i could have got crockery ones if requested. highly recommend this hotel. k & c auckland new zealand',happy
id30519,' this is a tough hotel to review. i stayed there for five nights at the end of july and beginning of august. the property is absolutely beautiful and it is worth seeing even if you dont stay there. i had looked forward to my stay at the hotel for a long time and thankfully it is beautiful enough that i was able to overcome the poor service and maintenance issues. the big problem with this hotel is probably that it is in the waldorf astoria portfolio. this is supposed to be the flagship hilton brand with exceptional customer service. the reality is far different. i had a room in the terrace court area and the first thing i encountered was that the air conditioner could not adequately cool the room. the second thing i noticed was minor maintenance issues around the room and the bathroom such as peeling wallpaper on walls peeling paint on the ceiling and a door that didnt close. it is not a huge issue but at a waldorf astoria property these kinds of things should be dealt with immediately. finally there were some serious customer service problems attempting to get towels at the pool. after making several calls visiting the front desk and waiting more than an hour we still didnt have towels at the pool...instead we just had excuses from resort staff who seemed apathetic and unwilling to accept responsibility for the problems. it took well over and hour and a second trip up to the front desk for the hotel staff to finally admit to the service problems. finally the rooms dont have wireless internet. i was staying at the hotel for a business conference and everyone in my room had to keep sharing the one wired internet port. i understand this is an old resort but as a waldorf astoria property and at the rates they charge there is no excuse to not have wireless in all the rooms by ----. this could be a world class hotel if they would maintain the rooms better and if they could get the communications and customer service issues under control with the hotel staff. my stay overall was poor but because of the beauty of the property grounds and main building im bumping my rating up to average. one thing worth mentioning is the restaurant - frank & albert is. it is absolutely amazing. go to the restaurant regardless of if you stay at the hotel or not.',not_happy
id30520,' we live in houston but when we need a staycation we head to hotel granduca where the rooms and service are superior. poolside drinks and food in the cabana are a great way to relax and forget the stress for an afternoon or two. the beds and sheets are extremely comfortable and the staff is very attentive. walk across the street and there are several dining and entertainment choices.',happy
id30521,' a very comfortable modern hotel about a mile from the city right next to the boston conference centre. we arrived on labour day - so no conference - and the hotel was pleasantly tranquil - day - of our stay coincided with a pharmaceutical conference...so it became quite congested. no evening restaurant was no problem - there are lots of interesting harbour side restaurants close by. breakfast was good...but pricey; service was good if a bit impersonal.',not_happy
id30522,' keep looking dont stay here unless you like stinking rooms that are full of bugs loud neighbors fixtures that dont work dirty surroundings. and no sleep. we went into our room and started killing misquitos -- before we could even get our stuff out of the vehicle. they did move us to another room but the shower was broken and the toilet kept breaking and the people around us were so loud we couldnt even hear the tv.',not_happy
id30523,' it is dirty dark and in desperate need of maintenance. but on the other hand you wouldnt expect anything else from those rates at that location. the beds are ridiculously uncomfortable and the room is far from clean. keep your expectations downs is probably my best advice...',not_happy
id30524,' the goods: -.great location... - block from the linfant metro station and --- block from the suburban railway station. very close to the hill. -. my room was clean. -. the catered breakfast in one of the meeting rooms was very good. the not-so-goods: -. my room on the second floor overlooked a line of garbage cans a used and dirty mattress a concrete wall and a very well-used railway line. -. very dated decor and furniture...early -- is?.. wallpaper peeling...dirty carpeting(although the rest of the room and bath looked very clean). overall not anything special unless a convenient location is your main goal.',not_happy
id30525,' stayed at the charlesmark for - night on a very cold january day. ideally i would have given the charlesmark a -.- (i never give a - unless something is absolutely perfect!). reasons why it wasn’t - for me: •there was a constant hum from the generators on next doors roof. although not terribly annoying it was there (and in fairness the hotel can do nothing about this). •the heating system is hot air and was quite noisy even on low. the hotel could do something about this. •i don’t like a hot bedroom so turned off the heating at night but woke later feeling very cold (well it was --c outside). i went in search of extra bedding but there was none so i ended up turning on the heating. i was only staying one night and i’m sure the hotel would have offered me additional bedding had i asked for it. however i didn’t really feel like making a fuss at -am. •there is very little storage area. if two people were staying for a week they would need to live out of their suitcase. now for the good things which would make me come back to the hotel and recommend it to others bearing the above in mind: •good value for money. •very centrally located. •previous reviews talk of traffic noise – my room was at the back and it wasn’t a problem. •although the room wasn’t huge (i had a queen room) it was of ample sufficiency. the bed was very comfortable the room clean with modern furnishings and good quality entertainment system and for a business traveller the all important free wifi. •the bathroom was small but perfectly formed with an excellent hot shower good accessories and well laid out considering the size. •breakfast is a very “continental” affair with tea coffee and different pastries available. not a huge amount of choice put perfectly acceptable.',not_happy
id30526,' this is an independently owned hotel under the ramada name. the room is alarm clock did not work because it was attached to a faulty outlet. if you plugged it in you started getting shorts in the lights. the fixtures on the bathtub were all separated from the wall which was not pleasant. the breakfast left much to be desired. the food was less than appealing and the room where it was served was not taken care of on a regular basis. there was jelly smears on table and while they had coffee - no tea was available. i would not stay in this hotel again! i would recommend you find somewhere else to stay. ramada should cut ties with this independently owed location.',not_happy
id30527,' the hotel is at a perfect spot just - minutes walk from times square. the hotel personnel is very kind and helpful (they even offered big umbrellas when it rained). there is free internet we could check our mail and check in to our flight from the lobby. but... the rooms are tiny and the bathroom even smaller! we had a medium queen size room but the bed dimensions were smaller than the normal double bed (and we are really fit). there is no place to leave the luggage the hotel is walls are not soundproof so we couldnt have a good sleep and from our window we could see...a wall! i would prefer to walk more and feel more comfortable when reterning to the room from sightseeing.',not_happy
id30528,' room was nice and very clean breakfast was modest but very good. staff very respectful and cordial. we stay here every time we visit los angeles. excellent shuttle service to and from airport. a wonderful place to stay.',happy
id30529,' we are just back from a cruise to alaska which was from san francisco and back again. we are from australia so picked this hotel as trip advisor comments seemed good. we stayed - days did the cruise and - days when we got back. we had a junior suite which has two rooms two bathrooms and two entry doors. there were only - of us but a family of four would find it comfortable. we had a deal which also gave us breakfast at the hotel cafe which was great. omar remembered us and made sure we had everything we needed. the staff at reception were fantastic nothing was too much. i cannot recommend this hotel highly enough if you want something clean comfortable at a moderate price and in a great location. hugh jackman was playing in the curren theatre opposite!!!! we had friends travelling with us who stayed at the donatello and then huntington in nob hill. they expressed the comments wish we were staying here . there was also free internet in lobby and coffee-tea provided free in afternoon. well done warwick.',happy
id30530,' we got a lot of bites after sleeping at this property! had to end vacation early. small rooms and staff was not very helpful when we discovered all the bites all over us. i would not recommend this property! good location but that is about it.',not_happy
id30531,' in town on business. received a room in tower one facing west. an amazing view including the golden gate bridge and the bay. very convenient to union square and the general downtown area. muni stops nearby for added convenience. the rooms are clean and well appointed. plenty of pillows on the bed.',happy
id30532,' the hotel is beautiful the room is very comfortable and the staff was friendly. we were especially with it since we got it through hotwire for less than --- of the rate wyndham wanted through its regular web site. the hotel was wonderful at any price but especially satisfying due to the low room rate we got. i would stay again.',happy
id30533,' arriving from europe the drake was out first stay on our roadtrip in the states (- weeks in total). been in the drake for business purpose we selected this hotel for its location and it was an unique place for my teens to discover frisco. check-in was quick and efficace and luggage being delivered to the room before us. this is the place for people who wants to discover san francisco due to its location the cable car in front of the hotel that the bellman stops for you the possibility to do some shopping. you could enjoy also a beautiful view at the top of the hotel even if youre not going for a drink !!!!',happy
id30534,' for $-- a night we felt we got what we paid for and more. had moved to this hotel from arlington suites which was a complete dump. the gm and the gal behind the desk were awesome! welcomed us told us several times to let them know if there was anything at all they could do to make our stay better. the room was dingy and there appeared to be mold on the wall of room --- but the bed was comfortable the shower worked well and there was even a coffee maker in the room. i felt sorry for the gm i asked him if he ever left as id seen him at --:-- pm as well as -:-- am. this guy is one hard worker. days inn is lucky to have him.',not_happy
id30535,' we booked five nights through a booking site and found our corner king studio well worth the money. location of the hotel is very good on walking distance of a lot of nice restaurants bars shops subway.... the staff is extremely friendly and helpful in a sincere way. having to take our breakfast in our room seamed a bit strange at first but quite enjoyed that. then our flight back home got cancelled and we had to extend our stay in ny by two days. we could extend our stay ... at $ --- per day. we did enjoy staying at the hotel but that is simple to expensive for this hotel so we booked another hotel for the last two days',happy
id30536,' april - st ---- i had stayed at the sleep inn and suites in jacksonville fl and the staff was great and very friendly. i had seen that alot of customer really liked mrs. christine harris she have a wonderful personility and very good customer serve. now the other staff some im not sure about ....mia preston also is great with all the guest. i will say the hotel is a very clean hotel to stay at. great location also. the only thing i would say is to change up the food on happy hour that they have because alot of people cant eat spicy food or drink wine. i have notice alot of their guest is the older people so serve lighter foods that they might like and different drinks....but beside that the owner is wonderful people',happy
id30537,' what can i say? this hotel was great. the location is terrific directly across the street from the monumental ny public library and bryant park. the hotel is very discreet - you barely know that this building on the corner is a hotel; it actually is a little difficult to tell where the front entrance is. when we entered dana at check-in was very prompt and courteous and even escorted us to our suite (we were upgraded because of my hyatt diamond status). we were astonished that beverages (non-alcoholic) and snacks were gratis. the room was gorgeous and quite big by nyc standards. the bed was great and the bathroom was luxurious. the drawbacks were: -. the light switches are funky and hard to use. -. there is no door to separate the toilet from the rest of the bathroom. -. the regular shower nozzle didnt stay in position. -. the food and service at the restaurant didnt match the quality of the hotel. our food (- lunch - breakfasts) were average. (very ordinary bagel bland french toast acid-y orange juice.) but having said this i would stay here again. we used hyatt points for our stay which made all of this even better!',happy
id30538,' my husband and i have stayed at the residence inn before several years ago and we couldnt have been more satisfied. this past christmas we spent a week there and was very disappointed. we were there three days and on sat.(christmas eve day) the plumbing in the bathroom was completely plugged. i went to the frontdesk and was told that it would be two hours beforeanyone could check it. they offered another room across the hall or in another building. at -:--am we were moving our things to another building. a staff member told us that it wasnt the first time they have had problems. also on christmas day we were given a sack on the door with extra coffee a set of towels and soap since the manager give the staff the day off. we missed the notice due to the move. i also noticed a desk clerk sleeping at -am and a staff member was feeding his family at the evening reception. i notified marriott and the hotel manager e-mailed to say she was sorry for our displeasure in our stay. i told her we would not be staying there again. the place needs to definately improve in upkeep and maintenance.',not_happy
id30539,' i was really starting to worry about my choice due to the reviews but i was pleasantly surprised. no this isnt a - star hotel but the rooms are clean and comfortable and the location is great. i wasnt too impressed with the rainfall showerheads though. i think for the money you may be able to do better (i saw a few deals that would have made the sofitel comparable to what i paid) but the knickerbocker is a solid choice.',happy
id30540,' hotel is in its renovation so you may feel noisy. room is spacious as drury’s manner. beware! shuttle service from the airport is by request after evening. it is not stated anywhere! i waited for more than -- minutes in freezing cold night and caught cold. cab fee was --.-- dollars because minimum charge was applied. terrible!',not_happy
id30541,' we went out to seattle for a birthday party came across this hotel as we have stayed in the quality inn before in canada. the price was good $---.-- a night but when my wife and i saw the room it was so small you couldnt move around in it. the bathroom was tiny you could only have one person in it no couter space and dirty mirror. no closet in room and bad view from window. the biggest thing of the hotel was the internet i run my own business and there was no signal to the room for internet had to walk down the hall to around the elevator to get a signal. thats bull when it tells you in the hotel room they have the best signal.lol. the pool was closed. the only thing that was really good is the free parking breakfast and quiet sleep.',not_happy
id30542,' always stay at this hotel to attend annual industry conference. i am the driver for my corporate group and am admittedly a bit dierctionally challenged. shin in wheels made sure every morning that i knew how to reach my destination and even gave me some wonderful shortcut routes to avoid l.a. traffic. shin took excellent care of me and was the constant hotel contact for me throughout my annual stays at this hotel. i was so impressed with his kind and courteous service that i wrote a glowing letter about this very professional employee to the hotel is g.m. last year.',happy
id30543,' stayed at this hotel for - nights. this is a new hotel & they are still putting the finishing touches on around the building. we stayed in room ---. the room was very large - - beds a sitting area wardrobe and good size bathroom. good selection of foods at the breakfast buffet. indoor salt water pool and gym on property. good lighting in bathroom. enjoyed our stay.',happy
id30544,' we have stayed at this inn on several trips concerning hospital appointments. the rooms have always been clean. since we are there for medial needs issues seem to come up. on each occasion the staff has been extremely helpful. we will continue to stay at this motel in the future.',happy
id30545,' enjoyed the location price and very good service from everyone',happy
id30546,' great value for your money. rooms were very clean including a large bathroom. room have recently been remodeled. front desk was nice and maids kept the place clean all the time. would stay there again.',happy
id30547,' my family and i stayed here the night before flying to the virgin islands from the indy airport. the hotel had a park and fly rate where we could leave our car at the hotel and take the shuttle to the airport then be picked up from the airport upon our return. the hotel staff was extremely nice and helpful. we ordered a portable crib for our - year old and had trouble setting it up. someone from the front desk took time to come to our room and do it for us while the kids were busy swimming at the very nice pool. location of the hotel is convenient to the airport and the shuttle service to and from the airport was great. i rated the hotel - stars all around except for sleep quality - it was difficult to sleep with aircraft flying over all night but that is not the fault of the hotel. still it would have been nice if the fans in the room had a setting to stay on full time to create a little white noise while we tried to sleep. it was nice to have free access to a washer and dryer to dry our swimming gear after swimming in the pool. there is no restaurant in the hotel but there is one next door at their sister hotel and the staff there was extremely nice and accomodating. no trouble with leaving our car all week.',happy
id30548,' due to a mistake from our travel agent we were did arrive until the day after our booked time. the hotel neglected to call and confirm we were coming and charged us for the room and also charged us premium rate for the second night. thanks to dalianes travel in eureka ca we were reimbursed by the travel agent. the front desk clerk was a rude twenty something who was more interested in visiting with her friends than our needs. the sales manager tried to rectify our displeasurebut we received no comps our other amenities usually given to dissatisfied guests. we would have booked at the best western across the street if we had of known it was there. rooms were adaquite for business travellers clean and quiet.no view unless you like skyscrapers.',not_happy
id30549,' i checked on google maps before staying at the hotel so knew it was about -km from union station. the hotel has a shuttle which was running every -- minutes or so until --pm. the area around the hotel is not nice but with the shuttle i did not see it as a problem as the trade off is much better deals than the central hotels. i was told by the taxi driver that the hotel had been recently renovated an you could tell the shell was still the same but the bed fridge microwave etc were all new looking. the staff were helpful on the few occasions i had questions.',happy
id30550,' ive stayed at this marriott several times and have enjoyed the visits on each occasion! the beds are super-comfy (dont particularly like the pillows but there are lots of them so can bunch up and make them work.) despite being right at the airport very quiet and very restful. not much noise from hallways even when a group of young soccer players had rooms down the hall! love having individual ac-heat control...love being able to cool way down at night. unfortunately the pool & hot tub under construction and closed during entire stay. did not know until at check-in desk but was quickly informed guests could use the marriott courtyard next door. although a little inconvenient it is a great pool & hot tub easily accessible and very clean. am looking forward to trying the new pool when completed as much more enjoyable when only have to take the elevator down to the facility rather than schlepping across parking lot in wet suits. hotel food a little pricey but have entertained guests and was fine especially with the good service on each visit. (good service always outweighs the food.) because i was there for an extended period not sure i got the greatest housekeeping daily but bed was always made and new shampoos etc. replaced. when remote went out on tv desk sent one right up within -- minutes! great service and lots of friendly smiles. this hotel remains one of my favourites and will return again soon!',happy
id30551,' the hudson rooms are as other people have mentioned absolutely tiny and those on the lower floors are ridiculously noisy. the corridors are always dark and anyone with claustrophobia of any kind should avoid this hotel entirely. the bars are lively though and the public spaces are attractive but for the money id definitely recommend staying in a more traditional hotel with larger rooms.',not_happy
id30552,' we serviced a big wedding reception in the hotel for a lawyer to the president. our client had paid for an open bar til midnight but it was cut off at --:-- pm. when we inquired we were told that we were competing with other events in the hotel. wait! imagine spending thousands of dollars for services and then being told that you are competing with other events! preposterous! this hotel is not a place for professionals! the only reason i gave them a rating of one is because a score of zero was not a choice!',not_happy
id30553,' after checking in it became all to obvious why the rate was so low. this is not a nice place to stay. -. a cheap dorm style refrigerator that was very noisy. -. a cheap microwave that was lacking the glass for the turntable. -. a cheap tv that couldnt even be used to watch cbs. -. sink basin drain consistently backed up. -. sink was stained from years of neglect. all in all this was a rather nasty dump....',not_happy
id30554,' have you ever gone exploring in an abandoned house? if you have you know what it’s like to stay at the congress plaza. it’s fascinating to go around and see all the old forgotten stuff and yet there’s a sense of unease that permeates the whole experience. as a hotel the place is adequate barely. it has hot showers and comfortable beds but the whole place is dirty beat up and tremendously creepy. i like old stuff and the place still gave me the willies. we were in town for the rock ‘n roll marathon and its location across the street from grant park was extremely convenient for that. but unless you have a specific reason to be in that exact location and can’t afford to stay at the nearby hilton or the blackstone you’ll find a lot of better places downtown for about the same price. the congress plaza may be barely functional as a hotel but it’s pretty fascinating as a sort of museum of bad remodeling ideas and forgotten antiques. for example we stayed in the “buckingham wing” a six-story addition to the original hotel that looks like it was tacked on in the ----s and promptly forgotten. the interior still has all the tacky ----s touches you can imagine (gold-flecked tile unnecessary spiral staircases etc etc) while the exterior is clad in plastic panels that in no way match the rest of the building. i’m sure it seemed like a good idea when they built it. there’s stuff like that all over. the bar has what must be the world’s oldest popcorn machine—it’s made of oak. just sitting in the corner forgotten. the basement wall is lined with walk-in wooden iceboxes. the hallways appear to have their original ----s woodwork under about --- coats of peeling paint. and perhaps creepiest of all the famously haunted --th floor has a door that’s screwed shut from the outside. all pretty cool to look at. but i wouldn’t want to stay there again.',not_happy
id30555,' pleasant stay comfortable and clean boutique hotel with a maritime theme. we thought the brick-like façade gave it a historic and distinguished look. the tour guide told us that it was built from bricks recovered after the ---- earthquake and fire. truth or legend it is a nice story. the wine tasting hour was a nice touch and the sangria excellent. there were fluffy socks and cute animal print robes in the closet. having enjoyed complimentary socks and slippers at prime hotels before we grabbed them and used them without thinking twice and missed the note that they were not free. for a luxury hotel that was quite a surprise that we learned the hard way with a hefty charge on the credit card after departure. pricey socks but probably fit for a hotel that charges $-- nightly for parking. another interesting detail was that the kimpton loyalty profile was not linked to the reservation so nobody knew about our guest preferences. room was big and nicely decorated we liked the star-shaped pillows. since the hotel was close to the waterfront we were able to watch the --th golden gate anniversary fireworks from right outside the hotel.',happy
id30556,' we booked this hotel for - days because our son who lives in ny was having surgery in a manhattan hospital and we live out of town. originally we booked a small room(about $--- per night) but the staff was very nice and upgraded us to a larger room when we told them we needed room for our daughter tto stay for one night. for that much money we were expecting a few more amenities- wifi access is extra and they charge per device. no safe in the room. no room service. the rooms are clean and fairly comfortable but small- bathrooms are no frills-small shower-tub that was in a wierd position and was hard to get into. we would stay here again if the price was lower. there arent a lot of hotels in this neighborhood so if you need a hotel on upper west you are limited and will probably pay more than you want to.',happy
id30557,' we stayed at the madison for the weekend while searching colleges in d.c. it has been newly renovated and is in great condition. the location is very good for center city downtown. it was a - minute walk to the white house and we were able to easily walk to other areas of the city. the rooms were comfortable and beautifuly done. if there was any complaint it was that the air conditioner was somewhat loud going on and off. we were able to open the window for air so we didnt need the a-c the -nd night. overall it was a fine hotel and beautifully decorated with a staff that was very friendly and welcoming througout.',happy
id30558,' the price was right at the mount vernon hotel but little else. i stayed for four nights for an academic conference and i would not recommend it to anyone except if you really cant find another place. the hotel has an entirely shabby feel with regard to the furnishings and carpets etc. the low point was when i came back to my room at the end of the day to find that the cleaning staff had turned on and left on the shower all day filling the room with steam and water. no apology from the desk staff little concern otherwise. i was allowed to move to another room which was not entered into the computer system so housekeeping never showed up again to make up the room. just as well. i was very happy to check out. next time ill happily pay more for a better hotel.',not_happy
id30559,' this is a motel rather than a hotel. the lobby was updated but the quality of the rooms is not very good. you can do much better with for the same price range in this area. didnt feel my car was safe in the parking lot overnight. the management was rude and not interested in my concerns.',not_happy
id30560,' came to seattle for a weekend. couple things i wanted to do and go see. didnt make any sort of reservations ahead of time so other places i called and looked up were booked. found this place online looked it up on tripadvisor and came to the conclusion i really had no choice. place is within walking distance of the space needle pacific science center and downtown. but due to a myriad of street construction the parking lot was maze like getting to. and the parking lot is cramped. room itself has some things youd expect: television (which may be on its last legs picture seemed to be bleed) refrigerator coffe pot & microwave (both of which needed to be plugged in which unplugged television due few outlets) dresser & night stands (really outdated by the looks) bed table (which constituted as the desk). no iron and ironing board. my room faced the busy city street (not a problem for me used to city noise) window had continual condensation from the apparent humidity in the hotel (should that be a concern?). bathroom was average wasnt expecting a whole lot due to price came with two towels (looked cheap) wash rag two pouches of shampoo & conditioner three bars of soap. water was good seemed to have one setting: warm. add a touch of cold water got icy. tub was slow draining. door was concerning a good half inch maybe --- inch gap on the bottom. lobby area has tables for continental breakfast (never ate their continental) flat screen tv fridge in which they sold beverages. pool is hella wack green dark dirty water (looks like they dont bother cleaning) same went for the hot tub. elevator seemed quite dated and slow. even for a three story hotel. check-in was quite quick. really have no bad things about this hotel except i sure as hell wont swim in their pool or relax in their hot tub. everything else just goes under the you get what you pay for column and that is to be expected. would i stay here again? no. would i stay here if i made no prior reservations anywhere else? no ill make prior reservations elsewhere next time.',not_happy
id30561,' i spent - weeks in new york for business and stayed at the roosevelt hotel. while the rooms are small and old it overall was a pleasant experience. the location is great near grand central station -th avenue theaters and times square. the staff was pleasant and courteous. we even got to see them filming a movie in one of the ballrooms. the only drawback was that the hotel did not have a full service restaurant that was open later in the evening and the elevators were not air conditioned. however the price was very good for the location. i hear they are renovating the rooms which is good thing. i would stay there again as it is - block from our office.',not_happy
id30562,' ive been burned by glowing reviews of hotels that turned out to be mediocre so i was concerned that all the great reviews of the orchard hotel might turn out to be hype. im to say that they were all correct. i had a wonderful experience at the hotel. my room was fairly small but extremely comfortable and very quiet (on the top floor which probably helped). the bed was great the bathroom was spotless and having the free dvd rental was a nice touch. having the continental breakfast included was a big plus--there was plenty to eat and it was all tasty and the restaurant space was a relaxing place to start the day. the hotel location was central to everything and the staff was quite helpful when i needed advice on getting places. thanks to everyone at the orchard my stay in s.f. was completely hassle-free!',happy
id30563,' average hotel on the outskirts of chicago but is in a lovely tree-lined road away from all the hussle of the city centre. right on a bus route and the metro system which takes you straight into the city and a travel pass is brilliant.we had a - day pass for $-- each but that is unlimited travel on the trains and buses. bought at the airport on arrival we got our travel to the hotel area included and the transport links are very good. back to the hotel-very friendly staff clean room but is starting to look tired. breakfast is provided but it is more of an after thought to the facilities as you eat in the hotel foyer.however saying all this it provided what we needed and was set in a good location if you didnt want to be in the city centre.',not_happy
id30564,' this hotel was great and very animal friendly. the pet register and photo history showed all past animal quests. service was great and rooms were clean. locale is walking distance to union square and all the shopping. hotel offered alot of services and was helpful in our search for things to do in san fran.',happy
id30565,' this place is conveniently located for out of town workers at the industrial facilities in san pedro or wilmington. two story modernized building in commercial district of harbor city. several fast food resturants within - block and additional places to eat along pacific coast highway.',happy
id30566,' i have had a wonderful experience with all of the holiday inns (express included) in san diego and there is not much else i can really add besides how clean it is how great the little extras are (the shampoo conditioner lotion... how cute are they?!) and how nicely presented the rooms are. also nothing is more awesome than free wifi in your room! sweet! i look forward to staying in many more!',happy
id30567,' you get what you pay for! ok - i have stayed at the sherry-netherlands and the plaza and no this aint the plaza. but it is not nearly as bad as previously described. my fiance stayed with me and she is very fussy and she found no fault with this place either. it is hard to find i missed it the first time look for the sign that says internet cafe. the front desk staff was nice. the neighborhood is borderline walk towards seventh ave not eighth. the elevator is tiny after me and my -- lb fiance got in there was barely enough room for - shoeboxes certainly not enough room to swing a cat. the room was small the linens were clean and decent. the tv worked the bathroom was as described and the shower worked fine with plenty hot water for -. towels were clean soap no shampoo. no face clothes no big deal. we went out to dinner and the theater and returned to find all our possesions in place and no one had tampered in anyway. there were no signs of vermin no roaches etc. not the best hotel in manhattan but certainly not the bucket of blood so many others here have described. i would be glad to go back if i could get the same low rate that i got on this stay ($-- w- tax) once again you get what you pay for and this place is dirt cheap for nyc standards.',not_happy
id30568,' me and my wife spent - nights over there last september. here are our thoughts about the hotel. - small lobby but a very friendly staff; - all rooms have wi-fi internet. you can also use - computers and a printer downstairs – free regular breakfast but it can be very difficult to get a seat; - - elevators a bit slow; - free self service laundry facilities; - show has good pressure; - room space is a bit larger than other rooms we had in ny in the past. it has a safe iron (with a board) fridge (with ice maker) coffee machine and many tv channels; - bed was very confortable; - there’s a subway stop on the block; - there’s a porn movie store and a liquor store on the corner of the block wich some might get uncomfortable with; - also the area is a bit shaddy. but we felt very safe all the time since there are - other hotels close by and also a night club. all in all i’d stay there again. it was better than i could expect for the money weve paid. and no priceline is attittude wich i found great!',happy
id30569,' having stayed just before at the mandarin in miami and at little palm island having enjoyed many nice places (some four seasons some palaces in europe) i have to say i really loved this hotel for its old world atmosphere. we had a room with central park view and the room was gorgeous. service above the top with a few exceptions. doormens tend to be a bit too talk-active and forget the first part of their function but overall a great place to relax from the cities pace. enjoy it.',happy
id30570,' our family stayed here during anime expo ---- as this was one of the top-rated hotels giving a convention discount. we were fortunate to be upgraded to a club level room on the --th floor with access to the lounge on the --th. the breakfasts and cocktail hour that are included with the club level rooms were so bountiful that we were able to skip some meals. we enjoyed the view of the disney concert hall and california plaza from the top floor especially in the evening. if youre tired of restaurant food the grand central market is within walking distance providing a wide variety of fresh produce as well as stalls touting a variety of ethnic meals at a decent price. quite by accident i stumbled upon the farmacia y botanica million dollar aka the million dollar pharmacy @ --- s. broadway. since visiting pharmacies and grocery stores are my favorite shopping spots while on vacation i had to stop in at this most unusual pharmacy. if you are looking for candles oils and sprays to bring back lost loves lost money or good luck you are in the right place! back to the omni--what i most appreciated was the friendly and helpful staff. despite the crazy cosplay costumes we were treated as honored guests from the bell staff at the front doors to jose in the lounge on the top floor.',happy
id30571,' hotel is right off times square as advertised and a hip feel in the lobby. staff was very nice. beyond that the room was extremely small even by new york standards -- feet by -- feet at best. shower was industrial and at least two electrical outlets didnt work. definitely a - star hotel as listed here i bought on hotwire where it is listed as four star so my expectations were a bit too high coming in (hotwire consistently overrates hotels star levels based on this and previous experiences). overall a decent place to stay if youre - or maybe - people and just looking for a place to crash for the night.',happy
id30572,' stayed - nights in room --- the concierge was extremely helpful – great service. the room was spacious with a large tv and king sized bed. nice bathroom with a large separate shower (no bath) with both fixed and hand-held shower heads. luxurious! partial water glimpses. easy walk to navy pier along lake michigan. close also to transport – we caught the metro to the loop. close also to the magnificent mile – high-end shopping macy’s topshop bloomingdales and chain stores are nearby. you must check out the cupcake atm which is on the same street. wifi is not free and the charges to use the computers downstairs were expensive. they do however offer free flight check-in and boarding pass printing which is good. we enjoyed our stay here and would definitely stay again.',happy
id30573,' hotel is clean and staff personable. lobby needs re-furbishing (dirty carpets fake plants-flowers) pool is extremely small - - laps from one side to the other. breakfast good (typical hotel free breakfast ).',happy
id30574,' my daughter and i stayed at this hotel while on a shopping trip to new york. i had read negative reviews of the staff but our experience was the opposite....we found them to pleasant polite and very helpful. the only negative was as it rained for the - days we were there we used the complimentary umbrellas every day and on our last day we had a late flight. we checked out stored the bags and returned later to get our bags.i went to the desk returned the umbrella and asked to make sure we were not charged for it. they told me it would not be charged for it but a couple of weeks later when i got my credit card bill there was the -- dollar charge! that aside the hotel is in a great location just off times sq yet the street was quiet at night. because of the - hr time difference we were in bed earlythe room was a decent size (not huge but comfortable) well equipped and very quiet (a must for me). so in the city that never sleeps we had a great nights sleep after blitzing the stores. the complimentary wine and coffee etc are a nice touch. also check out the cool ladies room off the lobbey! we will return to the muse.',happy
id30575,' i stayed in this hotel while attending a conference and i found it to be excellent. the room was large with a sitting area. the bed truly was heavenly and the bathroom was above average. the best part however was the view. through the large window i could see the space needle and the sound and it was breathtaking at sunset. i did not find the lobby to be particularly smokey as other reviewers have mentioned. overall i thoroughly enjoyed my experience.',happy
id30576,' booked our room at the hudson from hotwire for $--- a night an exceptional value by nyc standards. yes the room was small but trendy and clean. excellent location by central park and the metro. would recommend this hotel and would stay here again if i could get the great deal that we got.',happy
id30577,' try not to visit when hordes of teens are staying there. the staff people who were competent were nice friendly. but about half the staff people seemed decidedly not competent. matresses (we stayed in - rooms trying to dodge the teens) were too soft.',not_happy
id30578,' we stayed here as part of our honeymoon trip the hotel was beautiful lovely lobby and very busy. location wise it was excellent right in the heart of union square near shops etc service very good cleanliness was excellent',happy
id30579,' the stay was fine request for a top floor exterior room was granted great view. a bit noisy on a saturday night but to be expected. didnt utilize the restaurants but check out bill showed that we did to the tune $--- at --grill. front desk said to take it up with them when they opened at --a.m. went back at -- only to find they open at -p.m. front desk manager was sticking to the story they had no authority to zero that charge even though i gave them my card upon check in. said it is for guests convenience that allows the restaurant to room charge. i found it quite the opposite as i had to simmer on it all afternoon until able to call --grill and have the charge refunded of which they did so routinely it must be quite common inventory the mini-bar yourself as ours was missing some items brought it to their attention and spared us that nightmare.',not_happy
id30580,' we loved our stay at this hotel. i took advantage of a free upgrade offer for my birthday (get on their e-mail list) and we got a fireplace suite. the room was huge and absolutely beautiful. it had been very recently renovated and was stylish and the bed was very comfortable. i would not hesitate to stay here again. especially for the price the accommodations cannot be matched in downtown denver.',happy
id30581,' price is around $-- per night. old? yes run down? yes okay the economy took a dive which really hit the hotel-hospitality industry. not many companies are investing in renovations.....understandable.... however........... although you cant clean off old you can clean. everything in the room was filthy... had a black light in the car that i use for automotive purposes. wife didnt want me to use it - should have listened - room from ceiling to floor - bedspreads - blankets - walls - tv - everything covered in semen and bodily fluid. the dirt was not from just one filthy person before us - long standing gross filth - housekeepers im sure just fly through the rooms to keep their cleaning times down however nothing gets cleaned. studio - wasnt much better - stayed here before and it was dirty but this time - ugh. dont need new furniture or drapes etc... just want a clean and comfortable room this place really misses the mark.',not_happy
id30582,' my mom and i stayed at the fairmont copley plaza for - nights. the room was elegant and the hotel was beautiful. the staff were friendly accommodating and made our stay a very pleasant one. the hotel mascot - catie copley - just adds to the small-town feel that the area has. i cant wait to stay here again!',happy
id30583,' when im visiting charlotte for business my preference is to stay at the westin. location is great. the lobby bar is a nice play to meet up with colleagues. coffee shop in the lobby is convenient for picking up a quick pick-me-up before heading into the office. rooms are well appointed clean and very comfortable. service is consistently very good.',happy
id30584,' we just got back from a weekend stay at the wharf inn. the staff could not have been nicer or more helpful. the room was very clean. i do agree with previous opinions about it being a little too warm however. this is a great place to stay if you are looking for basic affordable lodging right in the middle of all the great sf tourist attractions. the free parking is a great feature. most other hotels charge $-- - $-- per day which is something people may forget to consider.',happy
id30585,' we checked in to a room that was maybe --- square feet with one full size bed...for my husband myself and my teen daughter. when i was told the hotel was ---% booked and nothing else was available i tried to make it work by asking for a cot of some type for our daughter. they also had no cots but offered us bedding so she could sleep on the floor . really? for $--- a night? i had to have priceline intercede as i had booked through priceline. guess what: a room with two beds suddenly appeared out of thin air! the room we ended up with was very loud half the size of comparable rooms in the chicago market no mini-bar no bathtub a closet that was a cut-out into the wall with no door and a vanity space which consisted of the top of the toilet and a small shelving unit. by the way shame on priceline.....this is what qualifies as a top - star rating in their system.',not_happy
id30586,' we like the larchmont for price and location. quiet and lovely street. near nyu and cooper union. rooms are big and roomy and can even fit a cot. comfy bathrobe and slippers for all guest to shuffle to shared bath and wc.',happy
id30587,' ive been staying westins for years. i just like them. theyre not the snazziest or jazziest of hotels but theyre reliable and comfortable and have quite possibly the comfiest beds youll find in a hotel. so you can imagine how disappointed i was when i arrived at the westin in downtown denver having booked with american express for a rate of $--- and with my starwood preferred guest status to be given a room with a pull-out bed! i walked into the room saw no bed and thought did i get upgraded to a suite? er no it was a murphy bed and not just any murphy bed but one that you needed to be - feet tall and probably quite athletic to be able to successfully pull down from the wall mounted cabinet. and quite definitely no heavenly bed. this is on top of them mixing up the door key with the guest checking in at the same time as me. and of course rather than just reissue the keys the receptionists attitude was that we had somehow messed up the keys ourselves or just not used them properly - way to go on the customer service there westin! but back to the room im sorry but at a rate of $--- + tax and a - star hotel a westin at that i do not expect to be given a pull out bed i certainly would expect the front desk to have at least warned me it was such a bed. but not a word was said about it. sorry but isnt that a pretty important aspect of your stay?? so i complained and told them i wanted a proper bed and they were at least kind enough to change my room without hesitation. but the final insult was then receiving bill under the door to find a rate of $--- not the $--- i had got from amex. the receptionist immediately changed it and was very apologetic (apparently customer service works best in the mornings there...) but given the whole experience i really dont think i will be staying at this westin again.',not_happy
id30588,' good extended stay hotel right between the un and grand central terminal. i was there during hurricane sandy and they had back up power stocked up on water for us and were always cheerful. higher floors are recommended to mitigate traffic noise though not ban being on a quiet section of --th st. everything you need is within walking distance. rooms clean modern tho the bathrooms are small. kitchen has an oven as well as microwave and stove a plus.',happy
id30589,' on hotwire got a very reasonable price <$--- for a pre-paid rate. good sized room for an older hotel clean very attentive staff great location especially if you come into nyc on metro north to grand central (just - blocks away). bathroom is older style but good sized.',happy
id30590,' sheraton downtown denver is perfectly located for a walk to the ua theatre statehouse the library and a tour of the mint. it is at one end of the --th street pedestrian mall free bus rides on the mall. the other end is close to coors field where the colorado rockies play. sheraton is concierge is very helpful. the workout room is in the tower part across from the main desk. large windows water is available workout recommendations lots of equipment very well organized . lots of tv is workout towels and its big! denver always has fun people and events going on. the sheraton is the biggest hotel in the city but the staff makes you feel like you are the only one there!',happy
id30591,' great location in d-t sf. great continental breakfast. very close to china town which is also where the blue hop on-hop off conveniently stops. close to a great variety of dining establishments price-wise from an irish pub next door to fine french dining. overall great value. can highly recommend. you wont be disappointed.',happy
id30592,' we stayed here on our honeymoon and loved it!! the roof top is amazing. they also took us where ever we needed to go downtown so we didnt have to worry about parking! will definitely stay here again next time we are in san diego! loved everything about it!',happy
id30593,' my boyfriend & i recently stayed at this hotel for - nights. although the location was excellent this hotel was of average quality and there were certainly a lot of aspects that need improving. we arrived in the early evening on a saturday night. hotel parking is across the street in a secured building but even with the hotel discount it is still around us$-- for -- hours. there is not much parking on the street (& what there is is expensive) but if you drive for a block or two then you can find spots where it is free for sundays & evenings at least if you are there then. check-in was smooth and it was obvious that this hotel was gay-friendly which some of you might find useful (there is also a men is club just a few feet down the street if youre into that kind of thing). we headed up to our room & immediately noticed that something smelled bad in the elevator & our room also smelled funny. im not quite sure how to describe it - it wasnt really rank but just a smell you would prefer not to smell constantly while staying there. the room itself was fairly small & did not have air-conditioning but the bathroom was large with a shower over the bath as well. both the room & bathroom were fairly recently rennovated & unfortunately looked out onto a brick wall which was about - feet away from the window. it wasnt very noisy to have your windows open though which was good. the tv in the bedroom had hbo & the furniture appeared fairly new & the bed was warm & comfortable. the reception area has a few couches & chairs in it with a tv to watch & some newpapers & magazines to read. there is a free internet computer but there are usually people on it so you might have to wait. one time we had only been on there a few minutes when a guest checking in came over & made up some story about being a computer technician who was there to check the computer just so he could use the internet without waiting (it was obvious so we told him there was actually a queue for the computer & he would need to wait just like everyone else & just like we had waited)! breakfast is sort of just a few muffins & donuts made available from the reception desk (i think you can get coffee too) but they were very fresh & tasty. if you want something more substantial then there is a older-type cafe just a couple of minutes walk up the road past the laundromat (also handy) where you can get all kinds of stuff for a resonable price. there are many convenience stores around the hotel & the cable car stops just a few feet down the road. the service at the grant hotel left a lot to be desired. i think i was completely ignored on every occasion that i walked past a desk staff member except when i tried to use my security card for the front door (after hours when you are meant to) & got told off - i still dont know why. in general this hotel was ok. the location is handy to the cable cars union square chinatown & the city (it is not too hilly to walk there either) but the smell expensive parking & lack of service-services in the actual hotel are a bit of a drawback. i would stay here again if i were budget conscious but if i had the chance to spend slightly more money then i would stay elsewhere. if youre on a budget then you could do worse though & at least you get a decent bed & bathroom here compared to the hostel dorm rooms if you are a couple.',not_happy
id30594,' our visit began with our arrival at the hotel and chris the doorman greeting us with a smile...on the inside of the door we were offered delicious champagne and welcomed to what turned out to be an absolute gem. this hotel was sweet in every sense of the word...beautifully appointed with details that you dont typically see fantastic beds (duxiana) and gorgeously laid out space. this was the perfect hotel for us...right off of central park and madison avenue. i would absolutely want to stay here again and would highly recommend the surrey if you have high expectations and want something above the rest. make sure you see the rooftop garden!',happy
id30595,' i booked a room at this location through priceline. while i initially thought i got a favorable rate i was rather disappointed with the hotel. with any hotel stay the bed is of primary importance. i found the king bed to be rather uncomfortable; comparable to those i might expect at the adjacent motel -. other disappointing features: hallways smelled of mildew; corridors and bathroom were dimly lit; pool and surrounding lounge area are small; highway noise (though not too noticable when a.c. fan was on); hotel charges for parking. positive features: sixth floor corner room was quite spacious; excellent business center; easy entry to the highway.',not_happy
id30596,' hotel nikko located just blocks from union square in san francisco is a delight. my visit to the hotel was for business but the location gave me quick access to the city as a vacationer might like experience it. the front desk was polite and accommodating and friendly. twice i turned to the concierge with a quick question. both times they helped with professional knowledge and a smile. morning room service was timely and tasty with fresh fruit added without fee. having enterprise car rental directly at the building was a huge plus. wifi should always come with the room. it is an absolute necessity for a business traveler and should not be charged. hotel nikko does charge for wifi. i would recommend hotel nikko to anyone wanting an excellent sf location good service and handsome accommodation.',happy
id30597,' the first really nice thing i noticed as i entered to the front desk in this hotel was the smell of the the smell was very nice and pleasant i stayed in one room with my cousin we were really pleased and really comfortable with all of the room service. keep up the good work holiday inn exrpess.',happy
id30598,' we obtained a great rate on the hyatt website using our aaa membership. after booking hyatt offers the option to upgrade your room at a discounted price. we were lucky and were upgraded to a conference suite for $--- more a night. well worth it! the views were great and the suite had a full living room dining room and kitchenette. the hotel is close to the convention center downtown attractions and seaport village is next door. we also had breakfast buffets included with our room - great food at lael is. definitely will return again - the whole family loved it.',happy
id30599,' we stayed here last month as it was the closest proximity to zoosafari and sea world. we booked a room with - beds. we were surprised to see the size of the rooms comapared to other hiltons. front desk told us that they being a business hotel they just have rooms with either a bed or - beds and no bigger suites. so there was no chance we could have got a larger room even if you are ready to pay a fee. otherwise the desk and restaurant staff were really helpful. the valet guys were always ready with answers to any questions about the area.its good for a business hotel.',happy
id30600,' this is not your older brothers w! i was disappointed with the quality of my stay at this w hotel. the room was mot - star nor were the facilities. i walked into my room directly into a spider web. turned on the lights and met my freeloading neighbor with - legs. the room was small. i could hear the sounds of running water from the rooms above and to the side of me. parking is $---day and internet $--.--. it is about -- blocks from the gaslamp and situated close to the courthouse? at night you must walk the gauntlet past the many homeles that call this part of downtown san diego home. for my money there are at least -- superior hotels in a similar price range that are closer to the gaslamp convention center petco field or water front. i would not reccomend unless you get a great rate or are desperate for a room in this area. i give it -.- - - stars',not_happy
id30601,' i live close enough to the bay area that my family and i get to visit san francisco about twice a month or so. in the month of september we decided to take a trip and stay overnight. i easily booked a room at the hilton union square which was a good choice for us because it had a pool and a central location. we got a very reasonable price through a -rd party online booking company for a single room with double beds. however due to the recent increase in reported bed bug infestations throughout the us my sister checked the bedbug registry online to see if the hotel had any reports. it did-- in the last year alone. not wanting to deal with all the problems that come with a possible exposure to that health risk i called the booking company within four hours of making the initial reservation to either cancel my reservation or exchange it for another hotel. however their policy is that unless the hotel is willing to cancel the reservation their company could not do either. the helpful booking agents tried not once not twice but three different times to get the hotel to cancel the reservation but they would not. i finally contacted the hotel myself and spoke with two different managers who absolutely refused to cancel the reservation and therefore allow my family to stay elsewhere. not at any time did the hilton deny that they had bedbugs or were on the registry. i was absolutely appalled that they were not even willing to change our reservation to another hilton property. it is beyond my comprehension as to how a hotel can continue operate with no regard for their guests. in the end we ended up cancelling our trip because it was a busy holiday weekend and their were no rooms left to book. this hilton property should be ashamed!',not_happy
id30602,' this hotel has a good location virtually on union sq although in the taxi from the airport we passed some not very nice areas. the hotel was as you would expect from a city centre hotel very busy the foyer always seemed to be packed our check in was quick and easy we were offered a room at the front or the back we took the back because the receptionist said the front could be very noisy . the room was a triple as we had our -- year old daughter with us we had - double beds and a very small bathroom you wont be swinging any cats in there. we also had a good view of the brick wall. we noticed that there were rooms with balconys overlooking the swimming pool. the hotel has a bar and restaurant attached also open to the public which got busy in the evenings but it had a good atmosphere and nice food. all in all the hotel was clean and efficient a good base for the few days at the start of our holiday.',not_happy
id30603,' we ended up getting this hotel on a priceline bid for $---nt. after reading the reviews i wanted to cancel my reservation but that is not an option with priceline! well like they say expect the worst and you wont be disappointed. the hotel staff was accommodating our room was clean and comfortable the shower was really good and there was plenty of free parking. the first room they gave us on the -th floor did have a funny smell (like an old smoking room) but we called and they quickly changed our room for us. we also had to ask to have the maid bring a few things they didnt restock but the front desk was very friendly and the maid brought stuff quickly. the location is certainly not ideal - right off the southwest freeway - but they cant change that. we would keep the ac fan on all the time we were in the room and that drowned out the sound of the traffic. if youre a really light sleeper bring earplugs! we were fortunate not to have any security issues and we saw security driving around the parking lot all the time. we didnt try the restaurant but we did have a few drinks at the bar - reasonable prices and the bartenders were friendly. also they had free coffee in the lobby a few of the days and we also got some for free to-go from the restaurant - again they were friendly about that too. i will mention my gripes in case management does read all reviews - please get the elevators fixed! we sometimes had to wait -- minutes for an elevator to come! it seemed like only one of them was working and that is ridiculous for a -- floor hotel! also there was free laundry (- washers - dryers)which is nice but only - of each actually worked! please put signs on the ones that dont work we had to find out the hard way! lastly our room keys would stop working almost every day. the front desk people told us how finicky they were but that was really annoying to get up to the room only to have to go right back downstairs! none of these are major but these annoyances can add up!',not_happy
id30604,' just got back from - nights here. delightful staff from front door to the desk. everyone was very accomodating. clean as a whistle great shower. damn construction starts at - a.m. surely not the hotels fault. would i stay here again oh yes. location location location.',happy
id30605,' the park plaza towers is an elegant boston landmark with an interesting history. the hotel is perfectly situated with easy access to city parks public transit and the shops and restaurants of newbury st.',happy
id30606,' went to nyc over the weekend to take our son to a broadway show. used marriott rewards points to stay - nights at the marriott east side. the hotel is beautiful. as other members have said the rooms are in great shape since recently being renovated. we stayed on the --th floor (not facing lexington street)...we were so that the room was quiet. our previous stays in nyc usually end up with many sleepless nights because of the noise. not so with this stay. breakfast buffet is a bit steep. costing over $-- for - adults and - child. i dont like the fact that they automatically add the gratuity to the bill because i feel that the wait staff does not work as hard to please because they know the tip is a given.',happy
id30607,' this hotel was absolutely beautiful. apparently it is turning --- years old this year but the restoration is impressive. i found all of the staff to be extremely customer friendly. the rooms were fairly spacious and elegant. the location is perfect and within walking distance of many sites in boston. if you like to take mass transit the t subway is literally - block from the hotel. they have a very nice roof top fitness center. it doesnt just have - treadmill. it has quite a few machines and a section with free weights etc. overall great experience. i would definitely stay there again!',happy
id30608,' stayed for - nights with wife and friends. we had - junior suites which were stylish reasonably sized had super bathrooms and fantastic large super-comfortable beds. the area is first class spotless chewing-gum free streets with plenty to do and see locally. some reservations however - - rooms not ready for check in and no offer of a drink or coffee while we waited (maybe we should have asked) - no hot water for -- hours in one room. when resolved a compensation offer of a --% reduction in phone calls from room was turned down (costs were $--- for - five minute calls to england. eventually accepted waiving of costs plus free breakfast for the four of us. - we were not told there was complimentary morning coffee until we were leaving.',happy
id30609,' we stayed here only for - nights and regretted booking this hotel. it was a room with two double beds and there were four of us. the room was dirty and so were the toilets. we also complained to holiday inn that they should not allow hotels like this to be a part of their chain. avoid this place by all means. you will only regret staying here.',not_happy
id30610,' my -- year old daughter was moving to manhattan and i was helping her move her piles of luggage there from california! we were flying on passes so had no idea when-what day wed actually arrive therefore did not make hotel reservations in advance. we arrived late (after -- pm) and i got on trip advisor and started scouting. found a great deal at the doubletree chelsea and called them from the airport. a friendly late night desk associate assured us of a spot on the phone and greeted us warmly as we arrived about - am. he helped us with the luggage and gave us a great room as well as a suggestion for an open all hours pizza joint. in the morning we had a complimentary breakfast downstairs -- all in all it was just a great experience. staff can make or break a stay.',happy
id30611,' we needed a hotel in the silver lake area while visiting in los angeles and chose the quality inn at --- silver lake blvd. we had read very mixed reviews of this hotel but location was important to us. this is a very outdated hotel perched above busy silver lake blvd. walking in we were pleasantly greeted by the staff. the rooms in this hotel have entry from the outside so security wise we would suggest staying at least on the second floor and above. neighborhood isnt the best so take precautions. the rooms are in dire condition with furniture uncomfortable at best. bathrooms with dirty grout and generally in need of a redo. we could overlook the dated interior as we were only staying for a short stay but could not accept the absolutely dirty wash cloths the maid brought us when cleaning the room! poor quality dirty linens just tipped this place over the edge. the only plus for this establishment is the price $--.-- a night in la is a bargain but you do get what you pay for. no recommendation for the not quality inn that is not near the convention center.',not_happy
id30612,' im a very easy person to please. i dont mind little hotel rooms with basic needs. this hotel was just horrible though! within the first - minutes of even being there at the lobby we already had a guy bothering us to let us help him get a room because he only had a paper id. when we got inside the room the bed was a tiny bed with barely a cover and in order to turn the heat on it had to be cranked to --. one of the nights we left it on all night (to drone out the noise) and it smelled like burning hair in our room all the next day. there is no bath but a stand up shower instead. we ordered chicken wings from the pizza marvelous grill which were probably the worst wings ive ever had plus they brought the wrong pop. when we looked in the trash later we saw few hundred ants eating away at the rest of the chicken.... both nights we stayed here we got woken up half a dozen times by the people upstairs going in and out of the room as well as a person circling the parking lot honking the horn over and over at like - in the morning. (i read that there was a prostitution problem here as well) the breakfast they offered consisted of a plate of various muffins a plate of bagels and some orange juice. had a horrible time and will never come back!!',not_happy
id30613,' we stayed at san diego for a couple of days. we stayed at the old town inn for its location and convenience of san diego. its a - minute walk from old town and the bus station which we used alot to go sightseing and for the zoo. the staff was amazing the rooms were clean and nice. we even had a nice arrival gift and the staff helped us getting around san diego. breakfast was a nice american breakfast with local and national newspaper . for supper since its a - minute walk from old town we choose the cafe coyote and phil is bbq ( -- minute drive from the hotel) it is not located in the nicest part of san diego but its also located in the most convenient part of it. we would go back there anything.',happy
id30614,' we returned here for a short - day stay recently. we were married in the garden of love on property back in ----. the resort remains the epitome of casual elegance. the grounds are beautiful and the staff welcoming. this is a small intimate resort which is perfect for relaxation. dinner at t cooks was perfect with an outside table on the terrace. royal palms remains the marquee small resort in the valley of the sun. we look forward to our next stay',happy
id30615,' great location. hop on hop off bus stops in front. connected to prudential center for restaurants shopping etc. can also get to copley through prudential center. in case of rain (as we had) this all works out well. just off boylston with lots of restaurants and shops. hugh hotel but we never felt crowded. internet in lobby at no charge. starbucks in lobby. we stayed on the club floor and the club for breakfast and cocktail hour was marvelous. the nicest attendants and excellent food. also hat water yogurt snack bars drinks papers large screen tv with comfortable sofas and internet stations available all day. well worth the extra for the club floor. we had a room with a view of the charles river that was lovely. rooms are small but adequate and beds and bedding are wonderful. i was definitely recommend this hotel.',happy
id30616,' the hilton garden inn times square is not actually on times square which is infact very good because times square seems a rather crowded and noisy place. the hotel is not too far away from times square though. short walking distances to rockefeller center times square and many of the theatres on broadway. central park fao schwartz (toy store) and lincoln centre are not too far either. we got a friendly welcome from the receptionist. the room was a double room with queen bed size with a good standard facing the -th avenue. the -th avenue is like most avenues on manhattan a busy street with traffic most of the day and night. nevertheless we had mostly a good night is sleep during our stay. however there is a fire station in the next building so i woke up every now and then from fire trucks honking and using sirens. the room was quite spacious and just about perfect size for us a party of -. the room was clean and tidy and well maintained. the room had tv microwave oven refrigerator tea-coffee maker and a small safety box. new teabags and coffee was provided every day. ice and soft drink vendor in the corridor. there was a small kiosk in the reception where you can buy snack and drinks. i you want to buy food there is a food store (food emporium) in the next building. we had ordered a breakfast package with the hotel room which meant that we were given breakfast coupons for the pigalle restaurant located in the same building on street level. the full american breakfast buffet on the pigalle is highly recommended! the bathroom was medium sized with a bathtub with included shower head. during showering a lot of water was spilled on the floor. other than that the bathroom was clean and tidy and everything in working order as far as we registered. hairdryer was available. hotels in manhattan seem to be on the expensive side of the scale. however with the early bird registration and included breakfast we found the value for money to be acceptable. all in all a pleasant and nice stay for us at the hilton garden inn times square.',happy
id30617,' the hotel was in a great location short walk to times square port authority and also subway. there were coffee making facilities microwave iron and board and wi-fi in the room. there were two queen beds in my room as i was sharing it with a friend. the bed was extremely comfy - fell asleep as soon as my head hit the pillow! overall condition of room was very good. shower was powerful and bathroom was clean with hairdryer. the room was on the -rd floor so did hear the subway occasionally but didnt wake me up or affect anything. my friend and i arrived at the hotel about --:--am and were checked in immediately. a taxi from newark to the hotel (via dial - who i would definitely recommend - great car reliable and quick service-friendly driver) it cost $-- as booked in advance plus $-- toll and then tip on top of that. we were only there for a couple of days as it was essentially a shopping trip but we found it really easy to get around here there and everywhere. we ended getting a bus to newark airport from port authority which is a - minute walk from the hotel (with luggage!) and that cost just $-- taking about an hour when we left at -:--pm. would recommend this hotel if you just want somewhere comfy and clean to sleep that is in a convenient location.',happy
id30618,' located right at the edge of the gaslamp quarter this hotel is close to everything we wanted to do. the staff was extremely helpful. the room was immaculate. the bed was heavenly. although it is a pricey hotel you get what you pay for. turn down service each night with chocolates on our pillows and bottles of water by the bedside was a nice touch. the only downside to the hotel is a typical city hotel problem - parking. if you have a car the parking is $-- a day. it was more expensive to park the car then to rent it! but i would go back to the grant in a heartbeat.',happy
id30619,' the tremont is about a - block walk from the inner harbor. it is located near many places to eat. we stayed here because we needed access to john is hopkins hospital and this hotel is located about - min drive from the hospital. the hotel has a very reliable shuttle service that we used at no charge. when we called for pick up we never waited a long time. the employees at this hotel were very friendly and super helpful. the driver front desk clerk wait staff. the room was a clean tastefully decorated mini suite that included a microwave fridge and sink. there was a coffee maker with some coffee packets and also a couple free bottles of water. there was a couch that faced a flat screen tv. the bed was very comfortable and had a nice comforter on it and a selection of pillows to use. there were some ornamental pillows as well. the bathroom was set back behind two doors. the first door was to a dressing area with a mirror and closet and room safe. the other door was the door to the bathroom. the bathroom was a nice size but not what id consider large. it had a hair dryer and some complementary toiletries. my only complaint was that the shower did not have any grab bar. none. well unless you count the soap dish. so be very careful getting in and out of the shower as it is very easy to slip. we had dinner at the restaurant tugs which is located on the -nd floor. they have a bar and table service. the food was very good for hotel fair. they have fish burgers crab cakes salads and soups. there is also a deli in the lobby area that has drinks and prepared foods. hotel has free wifi. there is valet parking and self parking. valet was very efficient and the employees also very nice people. baltimore also has a bus called the charm city circulator that is a free bus to different parts of the city including inner harbor. there is a green line orange line and i think purple. we were able to take this bus from john is hopkins down to inner harbor area and back very easily. we would stay at the tremont again if we are ever in the area. didnt use the fitness area so i cant comment on that.',happy
id30620,' no wonder we use ta for reviews. found this place to be exactly as stated by the folks without a whine. pride shows throughout this place from housekeeping to desk staff. ask for lena...she even made our reservations for us months ago when called. she was a sgood there as she was over the tel. super staff with smiles abounding. we wanted to pop some popcorn in the room but found no microwave. they tried to do it for us in the restaurant but over did it and burnt quite a bit. no problem: moments later elizabeth appears with a microwave at our door. wow. great location right off the i-- very near light rail station and sea-tac and -- short i-- miles from city centre. wi-fi is a problem if on the periphery of rooms; signal weaker; try to get a room closer to hub if wi-fi important. great hot breakfast workout room even a ping pong table. smart business center. just a steal at their prices for all this and a huge comfortable room',happy
id30621,' talk about being nickled & dimed to death ! we arrived early about - pm...room was not ready...ok that i can understand...but they actually charge $-.-- for each bag you want them to store!!! we finally were able to check in at -pm to our room....really blah! needs a complete overhaul. paper thin walls...you can hear everything from the adjoining rooms and hallway. oh and be very careful not to bump into the base of the beds covered deceitfully with a bed ruffle...there is a metal platform for the base that my husband proceeded to bump into & broke his toe. and for them to charge $--.-- per day for wifi in this day and age is sooooo wrong!!! the only positive thing going for his hotel is the location...but there are so many other better options...dont stay here!!!',not_happy
id30622,' besides the welcome cookie no smiles from the front desk. pretty but cold ladies. when i asked for the - beds that we requested i was told there was none and i should be happy with a king size bed. rooms ok - no hair dryer and no fridge. housekeeping and maintenance friendly. no help with the suitcases. guys always at the front talking not working. location great but if your in vacation choose someplace else.',not_happy
id30623,' went for a - day trip to d.c. with my sister in mid-august. the hotel was in a great location and did not disappoint. the staff was friendly and helpful. the room was small but what do you expect in a larger city! room was clean and elevator system was highly efficient. check-in was easy and the location allows you to be in the middle of many sights! great breakfast buffet and service in the main restaurant. be sure to ask for a room on one of the top floors with a mall view. problems: our room was not made up one day. we called housekeeping when we returned to our room and were asked if we had left our do not disturb sign out...no...so someone was there within -- minutes. was not upset with the question that was asked just the way it was asked! service in the bar restaurant was horrible! a large group of men there for an it conference monopolized the time of the waitress. i actually had to get up and place our order at the bar as well as check on it and order drinks from the bar too. need more wait staff!',happy
id30624,' i checked into the sheraton suites philadelphia airport and was greeted by a very nice lady. every employee of this hotel could not have been nicer! i was given my two rooms --- and ---. i first entered room --- to find the heating unit cover was off and that the unit was making much noise. i also noticed the heating unit was filthy. it had not been cleaned for a very long time. i was moved to --- and this room had the same problem. the heating unit cover was off and it was making a very loud noise. finally i was given room --- which had the heating unit intact. once i started to look around room --- i noticed that the carpet was dirty. there were corn chips and straight pins on the floor. you could also see the dirt coming from the sides of the heating unit. i just gave up and kept the room. i also had room --- which had no problem with the heating unit except you could see the dirt coming out on the sides. however this room’s carpet had not been vacuumed and the bathroom had major mildew in the tub and air vent and hair on the floor which had not been cleaned. this hotel has a serious housekeeping problem as in two of the rooms the clocks were unplugged and not working. it was clear that the carpets were not vacuumed bathrooms not checked and the heating units were taken apart. i would think the rooms would be checked by housekeeping before they are flipped back into service. this was not the case. i had lunch in the lounge as the restaurant was not open. i sat in a chair that was so dirty. it had crumbs all over. i ordered chicken soup and wings. i was presented the food without silverware or napkins. the soup was very good but the wings were over fried and served with an ice cold buffalo sauce. not a great experience. i was given a free breakfast for the problems i encountered. funny i hold top level in three hotel chains as i live on the road. the other two chains give breakfast to their most loyal guests every morning. not starwood. i will not return to this hotel again. however if you are a spg member you might want to consider the aloft next door.',not_happy
id30625,' this is not the place to stay if youre looking for a good night is sleep in memphis. the hotel is located directly on top of beale street and directly across the street from a public park where musicians play into the wee hours. they actually give you complimentary ear plugs at check in - not a good sign. nice new hotel nice breakfast but we were up half the night due to the thump thump thump of the music.',not_happy
id30626,' everything was ok! clean room and cleam bathroom. no bad things to say about the hotel and the staff !!',happy
id30627,' customer services was great food was excellent room and pool clean. absolutely will come back',happy
id30628,' this was our second time to stay at the sheraton gunter. upon arrival valet was quick and were equally as fast the three times we had to access our car. check-in was easy and fast. the best part for us about this hotel is that you only have to walk a block to the riverwalk but do not have all of the noise that the riverwalk can sometimes bring. additionally it is only about - doors away from the childrens museum which is one of the main reasons we go to the riverwalk. it is also a very short walk to the alamo. it seems that we can get to everything that the kids want to do and without having to load up the car or get exhausted walking in the heat. the staff is so nice and the breakfast at barrons is wonderful. there are so many great things about this hotel. i will agree with other reviewers that the bathrooms are small but seriously who is spending their time in the hotel in the bathroom?? highly recommend and we will of course be back next year!!',happy
id30629,' i just wanted to tell you that i had an awesome experience at your tropicana pool bar. it was a fairly busy night and the bartender andrew while making tons of drinks kept taking time to chat with me welcome me and make me feel at home while on business. i know bartending can be stressful with so many people but he handled it great and kept the drinks flowing. thanks.',happy
id30630,' we booked this hotel specifically for the seattle rock and roll marathon at the end of june but also for a jack and jill stag-stagette weekend for my fiance and i. the rooms were clean and the beds were comfortable. we were located across from the ice machine but surprisingly it was not too busy or noisy. our room was facing the space needle so we didnt seem to get any traffic noise from the highway. much to our surprise and delight the hotel offered a free shuttle anywhere within the downtown core. we took advantage of this and headed out to pike place and then to keys on main the site of our party. because of the central location we were able to walk home from the party as well as walk to and from the start and finish line of the race. the drivers were courteous helpful and friendly as were the front desk staff. the breakfast was also a surprise as i was expecting a continental breakfast given the relatively inexpensive hotel rate. not only was there a waffle machine bagels toast and pastries but also scrambled eggs and sausages as well. there was also plenty of seating available. i will definitely stay here again not just for the marathon weekend but for any visits to downtown seattle as it is within walking distance to practically everything!',happy
id30631,' ive stayed here twice back in ---- and most recently in june ----. both times were good. it is perfect for a program on the campus of osu or an executive education program. the events here are done well and the food is great too. they have spacious and updated rooms as well as a nice roomy and clean gym. you can also walk to many places for eating getting toiletries forgotten or osu gifts. the olentangy river is nearby and is a great walking-jogging-biking path. no complaints to be made. their staff from bellman to front desk to housekeeping have all been amazingly genuine kind and helpful.',happy
id30632,' this hotel was filthy falling apart and just downright horrible. we checked in having paid for a twin room for - nights - they gave us a double and told us we only had - nights booked and had to pay for the others - even after showing our receipt they refused to accept this. next morning we finally got a manager to move our room and agree wee had - nights paid already. the first room was tiny - one small double bed with only a few feet from the wall on one side with the other side jammed up on the other wall - and aout - foot to the window. the next room was bigger but still cramped. the hallways walls were filthy and stained the whole place needs demolished and re built. good location but i stayed in the marquis a few months earlier and had i know i would have paid the extra to go back.',not_happy
id30633,' san diego is excellent - a really lively town far livelier than we anticipated. what we wanted from a hotel in san diego was a hotel with a roof pool in the gaslamp district. the flights for uk leave san diego late in the evening so we thought we could have a day chilling out by the pool before leaving in the evening to catch our flight. prior to leaving uk we decided that we were going to stay in the hotel solamar (bear with me here!) and i was supposed to book it after checking with my wife it was the hotel we wanted. a couple of days before leaving i realized i had forgotten to book it and the price had jumped by about --% - so i decided to leave it and gamble we would find somewhere either when we arrived and i would keep an eye on websites for deals. about a week before we arrived i checked expedia and found the solamar hotel for the original price we had been looking at. at least i thought i had! i had actually booked the palomar. after some e-mail checking to ensure we had booked the correct hotel (there is also a palomar in san fran i believe) we arrived at the palomar. first thing we found was there was no car park. im not a fan of valet parking as i am more than capable of parking a car however the guys were very helpful with the parking and gave me directions to the car park they use and i managed to get - nights and - days (thurs fri and sat) for $-- pre paid - multiple entry. check-in was very pleasant and we were well looked after. the room was large well decorated free wi-fi and clean. looked like it had recently been decorated. the whole hotel was very very nice and in a great location for gaslamp district. -nd kimpton on our trip and very impressed. knowing we would be checking out at lunchtime and sitting round the pool all day we asked about access to somewhere to shower before we left and were told they would check with the spa to see if we could use this when we came to check out. on the friday afternoon we went and sat by the pool had a couple of drinks and relaxed. perfect for what we wanted the following day. unfortunately what we had not accounted for was that saturday is obviously posing day by the pool. lots of drunk loud showy off people. not the hotels fault - it was just the clientele that were there that day. so not as relaxing as we hoped and only a small part of the pool area was in the sun so we had to fight for a spot. pool is nice though and bar staff very welcoming. when we came to leave we were given access to the spa to take a shower before we left. all in all i would probably give this place a -.- if there was a rating but due to the staff helpfulness there (valet guys giving their information for car park and nicole on reception for all of her assistance with spa access and other stupid questions i had!) - i will push the rating to a -. will definitely seek out kimpton hotels as our chain of choice when in the us in future.',happy
id30634,' we arrived at this massive hotel at a very busy time but staff did their best to check us in promptly. there was a beauty and talent conference on in the hotel and it was bustling throughout our visit. the room was clean fresh and smart with a great view through the sky scrapers to central park. we were given vouchers for complimentary breakfast which was good quality and appreciated. hotel could not be better located with most must sees being in walking distance.the gym seemed very good but there was a $-- charge per visit and i didnt feel i would get my moneys worth so i gave it a miss. shame! would stay here again.',happy
id30635,' we just returned from a trip to the windy city. the only thing that was not great about our trip was the fact that we were booked at the hard rock hotel. we were supposed to stay for - nights but left after one(thank goodness they let us go w-o charging us). we had to check out early on thanksgiving weekend and pay a premium to find another hotel last minute but felt we had to because it was so hot!!! the first night we kept adjusting the thermostat but it stayed hot so we opened a window and basically just were miserable. imagine our suprise the next morning when we told them that we needed our thermostat fixed just to find out that it wasnt broken they just dont work! they stated that heat and air are controlled for the whole hotel and they cannot adjust nor can the guests. is this the stone ages or what?? thier only suggestion was to open a window . well been there done that and for a - star hotel thats pathetic!! besides this misery they were grossly understaffed and were not in the least helpful except they did send a person to plunge our toilet when it didnt flush!!! for a - star hotel it was more like a - star. we finally stayed at the doubletree magnificent mile where we even ended up saving a few bucks and were completely satisfied!! dont let the hard rock name fool you or the - stars or you will be sorely dissapointed!',not_happy
id30636,' we got a great deal and were very satisfied with our stay. our first impression was great - yes while there is club music playing in the lobby-hotel bar the atmosphere is fun and upbeat. the staff is very helpful funny and friendly. the room while small was perfect for the two of us (traveled with a friend). the room was clean had great character and (best part) a working a-c to combat the horrid july heat and humidity. while the neighborhood isnt the most vibrant and busy it is comfortable very close to transit and central park and has great access to some yummy bagels and bakeries. one thing to note: five flights of stairs and no elevator. had a great stay! would definitely stay there again!',happy
id30637,' we recently stayed at the mark hopkins for a much needed vacation. i travel to san fran frequently for business and we decided to treat ourselves by staying at a - star hotel - unfortunately we were disappointed. for the same cost you can stay at the fairmont across the street which looked like a much nicer place to stay. the intercontinental was equivalent to a hilton in my opinion but the food quality was worse. we paid extra to be on a club level floor and the room was nothing special nor were the amenities. we dined at the hotel restaurant for dinner and the food quality was one star at best. the waiter noticed a $-- appetizer left uneaten and asked what the issue was as we were the -nd guest to not eat it we explained the issue and were still charged for it. so on sunday we decided to try brunch at the top of the mark and it missed the mark $--- for a nice view with very bland unimaginative cuisine. you can do better for this level of cash outlay.',not_happy
id30638,' embassy suites are all pretty much the same and this one is no better or no worse. it was easy to find even in dallas hectic rush hour traffic. close to great shopping at highland village and the pool was great for family with kids. the hotel hosted happy hour is fine if you dont wish to be served premium liquor and can make do with call or no name brands. complimentary breakfast is priced right and convenient.',not_happy
id30639,' this hotel experience was first rate starting with the wonderful front desk service. bellman concierge and housekeeping were all helpful and made our four night experience one to remember. walk to any theatre subway two blocks security more than adequate. we felt completely safe and would return if we ever have the opportunity. location was perfect for anything we wanted to do in nyc',happy
id30640,' we were looking forward to discovering this nice looking (on the web site) hotel...but it was soooooo disappointing! the room had not been cleaned at all (we thought we had entered someone else is room!!!!) and the hotel (well the corridor and swimming pool mostly) really needed some upkeeping as it looked old and abandonned. the view was certainly great but everything apart from that was a nightmare...especially considering the price! we finally stayed at the magic castle and enjoyed our stay there (friendly staff by the way!).',not_happy
id30641,' we stayed twice here in july -- on either side of a trip to canada so experienced two rooms - both comfortable though one was on a noisy corner of the street. room rate was $--- inc tax per night while we were there. small kitchen off main room and walk-in wardrobe-luggage room. tea-coffee-juice and pastries in lobby. friendly efficient staff here - there was no problem leaving a large case in their luggage room while away for a week. close to seattle centre with the space needle about -- minutes walk. hotel shuttle follows various itineraries during the day but the hotel is on bus routes ---- (to-from -rd ave downtown)and ----- (from pike place along -st). met market is a good store --- yards from hotel and chutneys is an indian restaurant that we can recommend almost next door to hotel.',happy
id30642,' i went to grad school in boston so i knew i wanted a hotel near a t stop so i could easily get to and from the airport. this hotel in a traditional-old building with contemporary design is just a few steps from the copley t stop and right across the street from the boston public library. you can walk to the public gardens shopping and much more. staff were friendly and helpful the room was clean and they had jazz playing on the audio-video system when i walked into the room. (how did they know?) i reserved the cheapest-smallest room for the last night of a business trip but got a slight upgrade when i arrived. rooms are compact but perfectly adequate unless the visitors only are comfortable in midwest best westerns. there is a small desk and chair but it is probably not the most comfortable if youre trying to work all day from your hotel room--but then why would you? take your computer to the library a bar the park anywhere.',happy
id30643,' stayed here on a corporate outing jan ----. property was clean staff was accomodating and the food was suprisingly decent. the room i had was just above a new building that they were working on but the construction never bothered me. basic room large flat screen king bed alarm clock that worked with ipod attachment and a refrigerator that you could store things in besides the $--bottle of water they had. buy your water in the sundry store and save a few $ is. it was very clean and fresh smelling (n-s room). room service was prompt and inside of the -- minutes they quoted on both occasions. the food was above average for the entire week. the hotel is fairly close to the airport and that is a plus.',happy
id30644,' we arrived after a long drive from vegas on our recent trip from the uk. we were given a complementary room upgrade as we are members of the joy of life club and a bottle of wine in our room which is a really nice touch. we originally planned to stay for only one night before moving to the angelino but we liked the vibe and location of the erwin so much we asked eugene on the front desk if we could transfer our booking for the rest of our stay before we flew back home. eugene went above and beyond and made a call to make the arrangements and managed to get the cancellation charge waived. everything ran smoothly and we had confirmation e-mails in our inbox within the hour. the following morning miguel was on front desk duties and helped us check out and check back in even keeping the same room and rate so there was no impact on us at all. he also helped with directions downtown and local bike hire. these two guys are a credit to the hotel and helped make our stay at the erwin perfect.',happy
id30645,' if you are staying in la this is a great hotel to stay at. the location is perfect. there is a big mall - blocks away with restaurants. p.f. chang is is a good place to eat. the hotel provides free continental breakfast in the morning with lots of options and plenty of food for everyone they are constantly replenishing. the rooms are very clean and the rooms along the front of the hotel give you are great view of street and lots of light. and it is quiet even if you have a room next to the street. they also provide complimentary wi-fi and there is a safe in the room. the front desk staff are great! they only have valet parking but our car was brought up to us within minutes of us asking for it every time. there is no pool or fitness room that we were aware of but youll do enough walking around la to get a good workout. the location is in west hollywood and it is very close to hollywood blvd to walk the hollywood walk of fame or visit the grauman theatre. there is a great mall to park at on hollywood and highland if you walk the walk of fame and you also get a really great view of the hollywood sign from the upper levels of the mall. beverley hills and rodeo drive are not far from the hotel either. if you are looking for a good place to eat in beverly hills eat at the cheesecake factory on beverly drive. it was a great place to come back to every night and get a great sleep. when we go back to la we will definately stay here again!',happy
id30646,' we recently stayed in this hotel which was well situated for the subway and plenty of attractions within walking distance. after reading some of the reviews i was expecting the worst instead the hotel was pleasantly decorated clean in all areas and the staff were helpful. we found the bar area to be comfortable and the staff attentive and cheerful. the only complaint we had was the inconsiderate people who were so noisy clashing there bedroom doors until the early hours of the morning. we had a room on the second floor upgraded from a queen size bed to a king. we were situated along the side road which meant we didnt hear the traffic noise. we experienced a big difference in temperatures during our stay --c on arrival peeking at over --c by the third day and have got to say the heating-air con worked extremely well. did not eat in the hotel so cant comment on the food. all in all this was a very comfortable hotel which was what i would expect from a -* hotel the beds were very comfortable',happy
id30647,' we stayed at new york palace hotel the week before christmas dec ----. loved the location of the hotel and the room was wonderful clean & spacious. i read the reviewer of cathyh-- disappointing . i almost agree with her a bit. we felt like the only friendly staff were the ones wanting a tip. ie: the bellmen; the man that got our luggage out of the taxi the man that got our taxi (different people) the concierge. when we checked in we almost felt like we were bothering the people at the front desk. i also had an incident with one of the employees that worked in the hotel gift shop. about -- mins prior to closing time i ask him what time he closed. he said in about - mins. i looked at the clock in the shop and said you close at twenty till nine ? he said well yes . i pretty much told him that he had just told my husband who was in the shop about -- mins prior to me that they closed at nine. he would not budge. i was wanting to buy a t-shirt and wanted to try one on (no fitting room) and he kept taking them from me as i put them back on the shelf and folding them right away. he kept standing on top of me and wasnt wanting me to touch any more of them so he wouldnt have to fold them. it was the oddest thing. he didnt want me to buy anything so that he could close and go home. after telling him how i felt about how he was treating me i called his manager after i got up to our room and told him the whole story. the manager was nice and offered us something from their menu. i ordered a dessert he sent up two. it took a while but it was a nice gesture. the hotel itself was beautiful! it was close to everything! st. patricks cathedral of course rockefeller center was on the next block after the cathedral. we ended up at this bakery called bouchon is that was great. it is located right in front of rockefeller center. i dont know if i would stay at this hotel again on our next trip to new york. the concierge were ok for the most part. we think they get paid on the side for recommending certain resturants for people. dont go to nobu! it was horrible! the worst food in new york. weve been to the one in las vegas and loved it this one was not the same. the concierge recommended this one we hated it! also the gilt is the famous restaurant in the new york palace. we ate two nights in the bar. they really need to offer a better menu for the bar. the bartender (which was a woman) & the manager (a man) were pretty much unfriendly and really could careless if we were there or not. we called on a saturday night (the night of nobu) back to the hotel to see what time they were open until and were told that they were open until -:-- a.m. about an hour after we were sitting having a cocktail and eating we were asked if we wanted anything else that it was last call it was midnight. and there were a lot of people in there. it was another weird experience. i dont know if i would stay at this hotel again. i would definitly try the waldrof (which was booked this trip otherwise we would have stayed) or the plaza.',not_happy
id30648,' staff was excellent and attentive. room was spacious and very comfortable (king room dlx offered upgrade to a suite with separate br but did not need the space) room service breakfast is highly recommended.',happy
id30649,' my dw and myself stayed - nights in this hotel and we had a wonderful vacation. the casablanca hotel is in a fantastic location just a ten second walk from times square. the hotel is an oasis of calm away from the hustle and bustle if new york. the staff without exception were friendly and very helpful. the coffee and danish pastries in the -nd floor lounge were always available -- hours a day upon our return to the hotel. the complimentary breakfast and wine and nibbles on an evening were a very nice touch and these were supervised by wonderful staff. the hotel room itself was compact but this is new york the room had a king size bed and everything else that you could ask for and it was kept wonderfully clean by the staff. the only minor niggle that we had and i would stress that it was minor was the fact that our room --- backed onto a outside courtyard where guests could sit. on one night of our four some guests were chatting until well after midnight nad their voices seem to be amplified by the courtyard and it was if they were in our room and this did affect our sleep that night. this is very minor and does not in anyway detract from all of the positives that this hotel has to offer. we would not stay anywhere else when we return to new york but we would request a room that did not back onto the courtyard.',happy
id30650,' we enjoyed the michelangelo. its best feature was its perfect location. in addition it was a very well maintained luxurious property. the rooms were large and very comfortable. great beds and quiet and dark at night. the attention to detail throughout the hotel impressed us. we got our room for an incredibly low price which i understand is not always the case at this hotel. the staff at the hotel were helpful but at times a little snooty (i am not one to say this very often). although i think this might be part of the hotel is image it is never necessary.',happy
id30651,' first let me be clear that the four stars im giving the travelodge golden gate is for an above average experience as compared to similar motels. as compared to those motels alone this is probably excellent but i feel like five stars is sort of a lot for a budget motel. for what it is this motel is great. it is not as centrally located as the cheap union square places but the neighborhood is a little less touristy. chestnut street and union street both close to the lombard street location are packed with bars restaurants and places to shop. there is excellent bus service as well (the #-- that goes up fillmore st; the #-- i think it is that goes down chestnut to north beach and downtown; and another one that we took that went down lombard and to haight-ashbury). the room was very clean and made up every day. we were on the first floor one room away from lombard street which is a very busy street. so it is not quiet. but if youve lived in a city it is not unbearably loud either. i dont usually stay in motels and for me at least it was sort of weird to have cars pull up and park in front of my hotel window. but all in all especially for the price this motel was great.',happy
id30652,' excellent hotel. friendly helpful staff walking distance to historical sites and to excellent italian restaurants in the north end.',happy
id30653,' a telling sign of a business not-so-well ran: this motel is still missing a sign after it has been broken by hurricane ike four months ago. the place is hard to see at night even though it is right next to the highway. the receptionist was very nice even though we arrived very late the motel has a nice lobby we got a spacious room with a working tv and remote. however the room had a smell to it and the ancient a-c unit was very noisy. the bathroom was less than clean and the water not quite hot. the advertised wi-fi was not working. overall pretty sad place.',not_happy
id30654,' i stayed at the convention center travelodge the last weekend in june. unless you are driving it is not anywhere near the convention center. it is about a -- minute walk through a neighborhood that is fine during the daytime but i didnt want to walk through at night. that is how i found out that it is about a $- cab ride between the two. the hotel seemed fine to me. i had a spacious room with one bed a sofa a microwave and a fridge. it was clean and neat. the hotel offers breakfast but if you want more than muffins you could go to the family-style restaurant across the street or the fast food place next door. the hotel is no worse than many ive stayed at in suburban or interstate interchange locations. if you want low price and no frills this would be a fine choice.',happy
id30655,' as i approach my two (-) year anniversary staying at the same hotel i offer a few thoughts and they are as follows: i could stay at hotel much closer to my office in south charlotte but i dont. i drive thirty minutes to the towneplace suites in the university area. why you might ask?? i love the location the hotel is always very clean and the staff is awesome.',happy
id30656,' the rooftop bar is my favorite place to party in la. ive been there quite a few times and i finally got to stay at the hotel last weekend. when i was on their website booking the room i found a free upgrade deal at [--] and got to stay in a really nice room for the weekend.',happy
id30657,' going to nyc usually means finding affordable housing - and that it was. not fancy (stretches meaning of boutique) but very comfortable bed to collapse in after busy days. rooms are tiny and ours was incredibly hot: cant control the steam heat but ran the air conditioner . . . but really the visit is spent enjoying the city not holed up in the hotel and the staff were genuinely friendly and fine. note: no elevator -- and rooms are on five floors above a second-floor lobby so you also get the benefit of stair-climbing. still location is great subway right on block and was good short stay.',not_happy
id30658,' the hyatt on wacker street is a very busy hotel but the service was great. the location is great for visitors to downtown chicago. it is close to the parks the riverwalk navy pier the metro etc. and within walking distance to lots of places. the staff was very helpful with directions and breakfast places. our room was a good size with comfortable beds---important after walking so much! it is a great place to stay in chicago!',happy
id30659,' my financee and i stayed at the hotel vitale during an in-town getaway weekend to relax before our wedding. we stayed in a deluxe waterview room. overall i thought the hotel was very nice and it was quite peaceful. the theme of the place is definitely zen and relax. our corner room was very comfortable and had a great view of justin herman plaza the ferry building and the bay bridge. the bed was very soft (great for - nights but i couldnt sleep on it for more than a few days). the bathroom was large and had a rainforest type shower (no bath). it was neat to try out but ill take a normal shower head in the future. my financee loved the complimentary soaps and lotions. there were body products for sale on a ledge near the shower ($-- for body oil...no thanks). they had a great turn down service and when we came back from dinner we came back to soft music playing bottled water slippers laid out and fresh towels. room service was good (although i thought the menu was quite limited). the only issue i had with the room was that the tv was placed in such a way that you could not watch it while laying in bed. we wanted to get away and relax and we did do this at hotel vitale. i would recommend it to others.',happy
id30660,' i was disappointed by this hotel is staff and rooms. the street its on smells like pee but hey it is new york. the lobby staff was disorganized- they gave me my keys i went up the --st floor opened the door and there were other people staying in that room! they switched me after i waited in line for another -- minutes. the rooms were very small but clean and comfortable. everything about them just felt a little cheap for how much we were paying though. the elevators were slow and the walls so thin that the neighbors kept waking me up. pros - the view of the empire state building was beautiful from the --th floor and the hotel is in the middle of everything. there is lots to walk to and multiple subway stops nearby. ive stayed at the hotel indigo one block away before and that is a much much nicer hotel.',happy
id30661,' our visit to le parker meridien was again great. the hotel and rooms are clean quiet and comfortable. just wish the pool wasnt an additional charge.',happy
id30662,' this hotel was great. we reserved the polka dot surprise room it was on the first floor in the rear building. the room was spacious and clean. the tile on the bathroom floor was heated or just warm all the time. check in was easy and the employees were pleasant. the pool area was nice we didnt go in though. the hotel has many restaurants coffee shops and music venues around. the price was good too we paid $--- for a room with - queen beds. i would stay here again next time i visit austin. one word of advice be weary of using the ice buckets in this room i happened to look in it and there was a pair of boxers in it hopefully they werent used!',happy
id30663,' this was our second time at the comfort inn and we noticed a lot of improvements in the room. there were new fixtures a new countertop and our room had a microwave-fridge. the bed was very comfortable and it looked like the bedding was new. we will definitely stay again next time we go through memphis. the only thing i did notice is that most of the breakfast items were not ready by -am. you have to give her until about -- mins after breakfast starts to have everything ready. the front desk was still very helpful. now you can use your room key to get down into the garage so you dont have to honk at the front desk to get in. this is a very nice hotel and worth a try if you want to stay close to beale st. for a decent price.',happy
id30664,' spent a few days of r&r at this location and had a great experience. the hotel staff was extremely friendly breakfast was good fast and affordable. the property has a look and feel of a modern boutique hotel not what i remember holiday inns to be from past experiences. not to mention it is just a few short minutes to great shopping.',happy
id30665,' i stayed here with a co-worker when it was called holiday inn on the hill for a business conference & capitol hill visits back in february ----. when i went to write a review for holiday inn on the hill all the posts were suddenly gone? after some research i found they switched names. on a positive note the location was great in relation to the capitol. our room had just been redone or so they said new beds and linens old door frames and curtains of different sizes also we had a safe in the room but no fridge? the problem we had was all the construction going on our floor and tripping over the carpenters in the hallway trim work hanging and the smell of paint and all that goes with remodeling. i guess it was greed to fill rooms our floor should have been closed while remodeling. the pool was obiviously closed that time of year being a rooftop one and the workout room was up there also but inside and with no one around a little scary if travelling alone. the conference rooms were nice and the food we had there during the conference was good. dissapointed that both the lounge and restaurant were closed at the same time while we were there. i know previous posters under holiday inn on the hill complained of noise from the nearby firehouse we didnt have that as much as the heating unit kept kicking on in the middle of the night and was quite noisy and construction started at -:----:--am when we were trying to sleep. overall clean and they were helpful to hold our bags after checkout but i was puzzled that the conference discount rate was ---.-- a night for what the hotel had to offer us at the time we were there it wasnt worth it. i would be interested to see how it is after they finish all the construction that is when they finish?',not_happy
id30666,' the room was good and the hotel is centrally located. but the restaurant is very expensive--only no problem if you are on expenses which we werent. and do not book theatres in the hotel. the idea is good but there is a $ -- surcharge and you are not too far from the theatre area.',happy
id30667,' this hotel provided a comfortable standard of room very handy to the centre of san francisco. the rooms are larger than most modestly priced hotels in san fran. the bed was very comfortable was nice to have a view ( other hotels look out to block walls or other buildings very close) so i felt quite homely at this hotel. yes there are homeless around the area but you get that throughout the city. its a very short walk to the muni and buses on market street. a nice easy hotel just to come and go as you please without any fuss. a swipe card is needed to enter the lift for extra security. the free wifi worked well and was an excellent extra bonus for staying here. for the price it is good value. the ranchsliders and the locks on them are getting a little old and tired but hey you cant expect everything to be perfect.',happy
id30668,' close to all major sites easy walking distance to times sq theaters rockerfeller plaza central park. we didnt eat at this hotel. only minor complaint would be i dont understnad hotels that dont fix ceilings when there has been a leak coat of paint in the bathroom ceiling wouldnt hurt. however the room was clean turn down service every day and the bed was very comportable. rooms where very quiet. red flame diner a --- block a way was great for breakfast.',happy
id30669,' cedarbrook lodge is a respite for the traveler between layovers at sea-tac airport. the lodge is on several rolling landscaped acres giving you a feel for the northwest. you dont hear the plane traffic and feel like you are in the woods. the complimentary airport shuttle is efficient on the half hour and takes only -- minutes. this is still used as a business-retreat center but for the traveler it has excellent dining and a nice bar complete with a pool table. the continental breakfast is served in a lovely room and has many choices. the rooms are more expensive than the usual airport hotel but the ambience is worth it for a special trip.',happy
id30670,' this was our second time to new york city and we wanted to steer clear of all the toruisty parts of the city!! we stayed at the raddison martinique on broadway our first time around and while it was a nice hotel the price for the size of the room was a little high which is to be expected in new york. we did extensive reasearch this time around and booked at several different hotels but then canceled due to multiple bad reviews on here. we finally booked at the beekman tower which was rated at the time # -- out of over --- hotles on here. we got a great rate on travelzoo @ --- a night! when we got there the first rooms they showed us to were okay about the size of our previous stay @ the martinique but the rooms were very hot and we asked if we could be relocated. they upgraded us without any hestitaition to the suites with a seperate entrance. these rooms were amaizing while outdated the size and cleanlyness were great. the housekeeping was also great. we were never disturbed and always had a nice cleaned room to come back to. there was a huge kitchen equipped with full fridge sink dishwasher and stove. our room also had a dining table. there were only two rooms per floor which was great because we were traveling with friends which also were upgraded and shared the same floor with us. we herd very little outside noise. for those who complain about street noise you do know your in the city that never sleeps right?!? the ac worked great in the queen suits and always had a nice cool room to come back to. if you want to stay in the heart of all the attractions this is not really the place to be. but if your in the mood to just walk the city and really soak up what its like to be a new yorker this is just the place. we walked everywhere!! we even walked from the hotel to central park while tiring it was a great expeierience and i wouldnt trade it for anything. if walking is not the thing for your there is a subway line about - blocks up on lexington ave and that connects to other lines but i believe that line runs to yankee stadium if you can catch a game. the staff was very pleasant when we had contact with them but with a seperate entrance to our room we didnt really have too much contact with them. the restaraunt on top of the tower had a great view but the drinks were kinda pricey. i had a coke and it was like - bucks. i would recomend this hotel if its your second time around and dont want the environment of tourists all over the place. i would also reccomend seeing other sites besides times square we ate at a great restaraunt in tribecca called the tribecca grill. this was an awsome restaraunt while a tad overpriced the environment of the restaraunt was worth the price. it is partially owned by robbert denero if that makes any difference. also for sports fans mantels is an awsome place to eat. it right across from central park and has everything a yankee fan could dream of!! there is also a little grocery store right across the street and the owner is awsome!! he even yelled at the hubby cause i was gonna carry the bag out!! lol! he was great! if you want to really expierience what its like to be a new yorker this is the place for you!! i might also add that the beekman is rated higher than the waldorf astoria!!',happy
id30671,' the handlery hotel is located a little way out of san diego but has a complimentary bus service to take its guests to their location of their choice. the driver was prompt courteous and friendly. the food there was great tasting and good value for money. the service from everyone at the hanlery was without fault. everyone was friendly and made guests feel welcome and pampered. the bartender that served my daughter and myself was hardworking friendly and made great cocktails all at very reasonable prices. the rooms were comfortable and quiet the pool area was good and the hotel accommodated for conferences i would recommend this hotel without reservation',happy
id30672,' every employee i encountered was very professional and made me feel like my stay there was very important.',happy
id30673,' just got back from a two day stay at the hard rock in san diego. the place is uber-chic and totally styled like you would expect a hard rock hotel to be. but wait... i am getting a bit ahead of myself. first of all i would like to mention the way the reservation was handled. it was professional and they even asked what type of music i wanted playing in my room when i arrived (which it was). between making my reservation and actually staying at the hotel i received several emails (albeit automatically generated) reminding me of my stay and options to book a spa visit question what is going on in the area etc. i have never had this kind of attention from a hotel and i for one... liked it. okay so i arrive and the line to get valet parking was kind of busy so i parked across the street in the public parking and save myself some money ($-- per day vs. $-- per day at the hotel... although no in-out priveleges). when i arrived my room was ready and clean. when i checked out the room it was very stylish. there was a huge screen tv and some interesting architectural items like a small little peek-a-boo window behind the mini-bar that looked straight into the bathroom... specifically in to the shower. given that this was a single king bed room i would imagine that they figured out that either one person was staying here or at least two people who knew each other quite well and would not mind watching each other shower. again... totally cool... and totally hard rock. just a couple other things about the room. first of all no tub. shower only [albeit with a terrific rain shower head]. apparently rock stars dont like to soak. and... the room although totally techy has no dvd player. disappointing. i brought netflix dvds with me to watch and when i couldnt find a dvd player in the room i called the front desk ( chic-ly called ground control at the hotel) and asked about a dvd player. yes they have them but at a cost of $--- per night! too pricey for me. now i am not the usual hard rock demographic as i am close to -- years of age but the hard rock staff made me feel comfortable nonetheless. the hotel is about a block away from petco park so if you are going to catch a padres game the location is perfect. the only complaint i had and it is not the hard rock is issue was that the people across from my room were very very noisey and loud... usually until - or - in the morning. they were apparently there for a bachelor-bachelorette party and well it was the hard rock so they were partying like... well rock stars! it made getting to sleep and staying asleep a little challenging but i made it through. which brings me to my final point. if you go and you really should request a room on a higher floor. there is the --- lounge on the first floor and they party there quite late into the evening-early morning. i heard them quite a bit and i was on the -th floor so i can only imagine that it would be pretty much unbearable on a lower floor. but in any case the hard rock lived up to its expectations as a cool hip trendy location. the staff appears to be well trained and the rooms well designed. overall a good experience and one i would imagine others would enjoy.',happy
id30674,' we stayed in the liaison for - nights in nov ---- having read some of the reviews i can see there are some recurring problems and management really needs to learn from this!! the good large comfortable room with - very nice queen beds very clean and well maintained public areas very clean and well maintained lift more than adequate. nice little shop (not well advertised) which is open late if you have munchies. staff very friendly and helpful (apart from - doorman see below for details which unfortunately means the service rating was poor) the bad wireless in this standard of hotel should be free throughout charging for it seems like a really daft thing to do as it means the lobby is always crowded with people making it seem very small and disorganised. no hotel should produce a check out report at -.-- am unless the customer is checking out at -.-- am. they do this for speedy check out however it made check out a lot slower as we had to add extra bits on to it it also looks on the bill like the amount has been taken already without permission (even though they assured us it hadnt!!! ) i havent checked my credit card bill yet!!! the ugly breakfast included should mean breakfast included. breakfast included should not mean up to the value of $--.-- per room and oh by the way its between $-- to $-- per person for a decent breakfast so you will have to pay extra if you want both coffee and orange oh and by the way you have to pay extra for tax. do not use the door man to get a taxi for you. we requested a taxi from the door man and even though there were - waiting outside he waved them on and waved an old taxi over ( we have since realised this was probably a friend of his). we were only going to union station (- min walk) but as we had - bags we decided the best thing was a taxi. we asked the door man what he thought the cost would be (we have been burnt by not asking before) and he advised not very much at all. when we got to the station the meter stated $-.-- (quite reasonable we thought) however the driver insisted we pay an extra $-.-- as we had - bags ($-.-- per bag). we didnt have time to argue as we were late for our train. we asked in the station and were advised that this was not standard policy in dc. we then asked another door man when we were in new york and were told that they had never heard of that policy in any state. as you can imagine this left a very bitter taste our mouth. i would consider staying in this hotel again as the location was perfect but i would also look at others in this area as it was not perfect by any means.',not_happy
id30675,' -) bathroom floor didnt look clean due to grout color. some grout was white and appeared clean but some grout was dark and made me wonder whether it was clean or not. -) toilet flush is forceful and too brief to adequately clean the bowl. -) the tv menu',not_happy
id30676,' seriously - this place is great. we (two adults and one - year old) stayed here in september for - nights. we really couldnt fault it. spacious room (two double beds) clean bathroom and excellent house keeping. most of all our room was on the fifth floor overlooking the pool so the corridor leading to it was outdoor. we found this a nice feature - really bright and airy a nice get away from the hustle and bustly of ny. must agree with the other reviews about the deli downstairs too. excellent food and incredibly reasonable prices. well definately stay here again!',happy
id30677,' ive just returned from my second stay at this fine establishment to see a performance in baltimore. it is as nice as described here the staff is pleasant and knowledgeable and the breakfast an undeniable treat particularly outside in the pleasant courtyard. my one caveat is that in the two years since my last visit ive apparently aged to the point where the soft sink in and feel cushioned mattresses were a distinct drawback. by the time my friend and i figured out that the mattresses were too soft for either of us to sleep comfortably it felt too late to call for assistance. this morning at the desk i inquired and yes they do have bedboards one can request. i remain hopeful that getting older wont mean having to give up this gem of a hotel. ive also learned it is going to be best for me to test the mattress immediately upon check-in wherever i am. i may be aging but i dont plan to do it in place at home.',happy
id30678,' having decided on a christmas shopping trip we booked this hotel not being ---% sure of what it would actually be like but sure it would be ok being an ihg property and our not planning on being in the hotel much. weve only ever stayed in the downtown area before but thought wed try somewhere else. the hotel was tastefully decorated clean and had great soft beds. the receptionist on arrival could have been more welcoming but she was the only member of staff we encountered who was anything other than and wanting to strike up a conversation. the hotel is located near to the subway however this does mean the one downside the noise! our room was on the -th floor and everytime a subway car went under the hotel the room shook and rattled the windows. after the first night we didnt notice this anymore it became part of the general noise or we were to exhausted after shopping all day! overall the location is great the hotel is clean with friendly staff and comfortable beds. maybe just ask for a higher floor to avoid the noise of the subway.',happy
id30679,' i stayed at this hotel for - nights. i was there for the nyc marathon and - days of business. the location which is why i chose it is fantastic. subway right across the street and restaurants and whole foods within steps. plus starbucks next door! however i dont think the hotel is worth the $--- per night i spent. i specifically asked for a really quiet room and was put next to the elevator. they moved me to what seemed like a more quiet room closer to the back at the top of a staircase that i hoped wasnt used. wrong! from -am every morning there were people going up and down those stairs. by the time i realized after a bad sleep i had unpacked all of my race stuff and didnt want to move the night before the marathon. so i had to resort to buying earplugs!! not what i expect for $---! when i spoke to the manager she said that theyd upgrade me to a suite the next time i come! when i explained that there wasnt going to be a next time she seemed pretty unconcerned! no desire to make the customer happy this time. on a positive note the doormen were fantastic and so helpful and friendly. ive stayed at the sister hotel hudson up the road and this hotel feels like a barely renovated budget hotel in comparison with youth hostel hallways. with such a huge selection of hotels in this city and being a frequent traveler thre this was certainly not worth the money.',not_happy
id30680,' we enjoyed the spacious bedroom and separate living area. bathroom was a small but adequate. the microwave and small fridge were convenient for preparing snacks or quick meals. we found the bed comfortable and room was very clean. the pool whirlpool and patio were very nice and inviting. the location was near the airport and area attractions were easily accessible . front desk was friendly and helpful. overall we found this a good value particularly for families on a budget. we would stay here again.',happy
id30681,' we moved here after a negative hotel experience elsewhere in boston. sonny at the front desk went the extra mile to book us last minute rooms and all staff are pleasant and efficient. wonderful central location quiet room with all amenities to make for a comfortable - night stay. t stop outside lobby will recommend to others and return here!',happy
id30682,' stayed at the westin apr. ----- for a business conference with the us army. from beginning to end the westin tops the list as the best place for quality customer service. my colleague checked in and immediately farrell knew who i addressed me name and proceeded to check me in. he is really friendly and a great person to have as a greeter for new arrivals. jaime raul and fernando from the bar downstairs are amazing. jaime gave us a twist on our favorite beer and we found ourselves order it everywhere we went on the riverwalk. none compared so we always ended up back at the westin waiting for our loaded coronas. raul is an absolute dear and went out of his way to make our stay comfortable. ferdando came out of the kitchen after noticing we were drinking plenty of loaded coronas and suggested the calamari. great choice! he is also enlisting in the army so big hooah to fernando!!! if you need a place to hang out at night ask victor valentino up at concierge. he got us free entry tickets to howl at the moon and went on to give us tips on where to have fun after the conference. if youre there on business and miss your wake-up call dont worry! they will keep calling you until you answer! great job westin riverwalk! hope farrell victor beth raul jaime and fernando get some kudos!',happy
id30683,' over the top. excellent hotel. location is perfect right on mission bay. the hotel offers bungalows as well as the tower. we stayed in a penthouse room in the top few floors of the tower. the best part is the staff upgraded us just because we asked. the second you walk in the lobby makes you feel so welcome. the lobby really is breathtaking. relaxing with the sound of parrots over your head or huge pacific ocean fish in the stone fish pond next to you. the walk past the bungalows through the garden walkway was great. the rooms were good but a bit less than what the lobby leads you to believe. nonetheless still above average. we really enjoyed ourselves. staff: perfect cleanliness: rooms are fine. little dated but clean. walkways and hallways could be cleaner. cost: pricy but worth it location: heart of everything but relaxing in the catamaran value: definitely pool: dont know stay again?: over and over',happy
id30684,' my husband and i sat on the patio waiting for a waitress for over -- minutes. when we finally saw a waitress we were told it was not her station. i finally went to the sushi bar to place our order and was told we had to place it with a waitress-waiter. the sushi bar employee was really helpful and took our oder and explained he would send someone right out to us. another -- minute wait and our waitress arrived. she took our order and we waited and waited and waited. remind you we still do not even have a drink yet. after she arrived with our food we ate and decided to go back to our room. we thanked the sushi employee for trying to help us. we also asked who the manager was. he pointed out a young gentleman. we told the young man how horrible the service was on the patio. he gaves us a blank stare and said pretty much nothing! when i turned my back my husband saw the manager mock how i was talking to him. it was unbeleivable. my husband was furious and told him off. we walked away and went back to our room. i do not know if marriot is under staffed or what the problem was. i can just say our experience with the patio service was horrible! great place but eat somewhere else.',not_happy
id30685,' this is once again a late review. i took my -- year old stepson to los angeles on route to las vegas. i chose this hotel for its location right on hollywood boulevard and because it is supposed to be full of old hollywood glamour. the location of the hotel is brilliant right opposite graumans chinese theatre and right slap bang on hollywood boulevard so cant fault that at all. i certainly didnt see much of any old hollywood glamour though. the staff are the most unhelpful americans i have ever come across and the room we were given was dreadful so tiny and cramped we could hardly move. the shower didnt work and they were just so unhelpful about getting it fixed and as the hotel was full we couldnt move to another room. the hotel was full as it was a holiday weekend end of may not sure what holiday that is in us but hotel was full of young -- somethings all partying hard-----thats fine but not so good when i was told my stepson had to stay away from the pool as you had to be -- or over on this particular weekend to be around the pool because of the partying that was taking place. so beware of this if you are planning in taking young teenagers. we were not aware of this rule prior to booking and he was a bit put out that he couldnt have a swim------not very fair of the hotel at all. i hit my leg on a sharp jutting corner of one of the beds when i got up during the night as there wasnt really room for two beds in the room they gave us. i did hurt my leg quite badly and i should have reported it but i didnt want to spoil the trip for my stepson any further. we did a tour with la tours that was quite extensive and enjoyable had some free time down on venice beach went through santa monica and all around downtown la. it did include going up to the hollywood sign but it we only went halfway up so sign was quite far in the distance. we did also have some further free time on rodeo drive and quite a long tour around the stars homes-----not that you can see much these days because of all the gates and high security. a good trip though------but i would not recommend the roosevelt hotel would not stay there again.',not_happy
id30686,' we stayed here for a couple of a couple of nights in june. the hotel is one of the few genuinely historical landmarks in the city (to european eyes anyway). this is borne out by the lobby area and older areas of the building which are dimly lit cool and beautifully decorated. it is an exquisite hotel. the history of this property is worth reading. our room was a cabana suite located towards the back of the hotel. there was a pool party going on when we checked in but this quietened down while it was still light. the suite was clean stylish and had a balcony. it was an incredible place to spend a couple of nights. the hotel is ideally located to explore hollywood – with all the pluses and negatives that that statement entails – it is right dead centre of hollywood so outside the hotel you do have a kaleidoscope of people – tourists movie people wannabes down-and-outs all mingle together. however the hotel is safe and secure and is still an oasis of calm and class amid it all. the staff were at all time welcoming and pleasant and we really enjoyed our stay. we’d recommend it as a place to go to if you’re looking to explore la and-or hollywood. an excellent hotel.',happy
id30687,' the w union square is a in a terrific location for tourists. close to the subway and fun shops and restaurants it’s also away from the crazy overpopulation of times square. the hotel itself is very typical w which appeals to many but not to all. there is a great energy and vibe about the place without being too pretentious which some w properties fall prey to. the rooms are decent sizes by new york standards and some are quite large. ask for corner rooms on upper floors. my one gripe - - the rooms are getting tired looking. i’ve been staying at this hotel for years and the décor and finishes were cool -- years ago but are looking a bit dark and dreary now. the bed and bedding is great – a hallmark of w hotels. the bathroom is cramped and dated and for some reason the water temperature was impossible to regulate on this past stay…either frigid or scalding. there are better boutique hotels if that’s what you are looking for. i stay here because i’m loyal to starwood and like to earn the points. if you are traveling with people who prefer more traditional environs (i.e. no loud music in lobby no busy bar scene) you might want to consider other options like the le meridien or the new intercontinental. all that said - - i will be back as i really do like the hotel and the location…just hope a decorator stops by soon.',happy
id30688,' this hotel is in a superb location in central manhattan. from here you can walk to central park times square radio city broadway etc...so it is exactly where i wanted to be for the one night and the price was right compared to others in the same location. it is an older hotel that has a bit of a worn look to it but has all the amenities necessary for a pleasant stay. there is a large active lobby with a gift shop and coffee shop restaurant. there are several pay per use computers along a wall in the lobby. perhaps there is an overall budget group travel feel to the hotel. there are many bell hops-doormen to greet you and your car take your bags etc...so service is not lacking. looks like it may have been luxurious in it is hey day but a bit dark and worn looking now. not dirty or anything just maybe dated and worn. the older elevators scared my kids as did the long narrow hallways with visible fire hoses and fire doors separating different areas. here was a vacuum cleaner sitting by itself in the hallway for hours. i thought it should have been put away. we booked a room with - double beds but were surprisingly upgraded to a huge two room suite! our room was nicer than the hallway. clean comfortable and decently furnished and not scary. we did not see standard double rooms so can not comment. also i think there are two towers or sections to this hotel and that one may have been updated or refurbished. my guess is the section i was in was not refurbished recently. a huge negative was the heat in the room at night. it was so hot i felt like i was suffocating and could not sleep. and i found no way to turn the heat down or air conditioning on or up. i did not contact the front desk so maybe there was a way to cool down the room. i was only there for one night so i let it slide. another negative was the noise from the outside. i know new york is noisy (i have been there and slept there many times) and it is to be expected but these rooms were definitely not well sound proofed from exterior noise at all. i have been to other hotels where i heard no noise at all and would not even know i was in new york. not the case here. i heard all the construction and loud noises all night long (probably because i was awake from the heat). so i liked this hotel much more than my picky teenage children and i would stay here again but only if it is priced lower than other hotels in the area. it was a great value for a well equipped great location in central manhattan.',not_happy
id30689,' my wife and i stayed at the comfort inn near universal studio is on october --st. we arrived earlier than the -:--pm check in time but were allowed to check in on arrival. the room was clean and larger than expected for the rate we received on the hotel web site. there is a large grocery store across the street and plenty of fast food and regular restaurants in the area. the hotel is - miles from universal studio is and city walk where we planned to visit for fright night . breakfast was adequate and filling with everything necessary. we would stay at this hotel again.',happy
id30690,' i was very impressed with the hilton garden inn in tribeca... the rooms were very clean updated and nice with a refridgerator and microwave. pretty lobby free cookies in the evening and coffee in the am. close walk to little italy-chinatown and greenwich village and right on the a c e subway line for those that dont want to walk. this line takes you right to times square if you are heading that way. i was amazed that the price was right around $--- for a nice hotel in a good location. staff was very friendly and helpful. the restaurant that is attached is also worth visiting...and the italian place across the street is very good too. free wifi was great. only suggestion would be a safe in the room.',happy
id30691,' if you would like to walk out of your hotel room and be in the parking lot of bojangle is coliseum this is the place to be. the room was exactly what we needed and i was pleasantly surprised of how nice the room looked. is it ---- furniture? no try more like late -- is but i dont need a room to look at - i just need a clean place to stay. the room even had a mini fridge and microwave. if you are a family and have kids and do not want to be disturbed you make want to check the concert listing first but i personally didnt mind a bit of noise and i would say by midnight it was quiet. the price was only $-- and ill stay here for every show now!!!',happy
id30692,' this is a quiet property (mid-week) near the cruise port terminal with an effective courtesy shuttle. our room was clean and comfortable with good beds. pleasant day time walking in the neighborhood; but limited restaurant options (okay for - day). staff were friendly and attentive.',happy
id30693,' my daughter is and i just returned from our stay @ the palmer house and although this is a - star hotel with a fabulous lobby i have nothing else positive to say. i book online last minute through a discount travel site. when i arrived upon check in i was given a king bedroom on the smoking floor! yuck! i was told the hotel was sold out and nothing could be changed. instead of making a scene i figured that a - star hotel probably takes just as much care of the smoking rooms as they do the regular rooms therefore the room shouldn’t be that bad. i was wrong!! when i went to my room it was nothing as the room appears in the photos. the room was soooo small that the dresser drawers at the foot of the bed could barely open because there was no room. we just left our clothes in the suitcase. the wall paper was peeling in several spots!!! the room smelled like old stale cigarettes! overall the room looked dingy warn and dirty. the desk in the room had a broken drawer (when we opened it the whole front fell off); the frame around the mirror on the wall was broken. the bathroom was beyond small. the counter around the sink was barely wide enough to accommodate my curling iron. the elevators were super slow...there was always a wait!! furthermore no free wi-fi. :( we have been to chicago many times and this was our first and probably our last stay at the palmer house. at the end of the day i wish i could say that i looked forward to returning to our room to relax but that was definitely not the case. considering the money that i paid for our room i expected so much more and i left feeling disappointed.',not_happy
id30694,' rooms large two desks chairs nice patio off our room. big spreadout complex so parking wasnt that close to our door so there was some stair climbling but no big deal. beds very comfortable lots of pillows nice big bathrooms with separate sink outside the toliet and shower area. would recommend highly.',happy
id30695,' ive stayed at many many kimpton hotels and know their concept well. ive always been pleased. that said this particular hotel the allegro just misses on so many levels. i dont know why or how to explain it exactly but the stylishness coziness warmth staff friendliness and bonhomie of other kimpton hotels is sadly lacking here. maybe it is the cavernous cold lobby itself or the fact that you have to take an elevator or stairs from street level to the lobby? maybe it is the cheesy way the lobby is decorated with a mish-mash of furniture styles colors and ugly carpeting. frankly it is depressing. its dark brown color scheme is off-putting. and now that the tone of the hotel is set one gets to the room floors and finds a more cheerful color scheme (green) but once again a somewhat dowdy hallway leading to the rooms. there is no doubt that the allegro is an old old hotel that was never completely renovated and it shows. the rooms were redone but not the walls or ceilings of the hallways. while the rooms are large for an urban hotel once again like the lobby theyre cold and austere. ours had ----s style silver wallpaper with a pattern of huge rounded squares and absolutely no art work on the walls flimsy cotton roman type shades and oversized unattractive black cabinets for the tv mini-bar bedside consoles and desk. while the bathroom had new fixtures and a nice speakman shower head it was tiny. in fact the sink was one of those tiny little ones that you occasionally see in miniscule powder rooms! only one person could fit into the bathroom at anytime... so would i recommend the allegro? no. only if you got an incredible deal on a room there would i recommend it. otherwise stay elsewhere until kimpton does a top-down renovation and re-decoration which it sorely needs.',not_happy
id30696,' i am late in posting this review but back in august i booked a weekend for my in-laws to celebrate their --th anniversary. they had a wonderful time and said the hotel staff catered to their every need. the staff sent up champagne and chocolate cover strawberries which i did not request but they were very helpful in working out the details for me on transportation to and from the train station breakfast and dinner at a nearby steak house. my in-laws raved about the hotel particularly the service. thanks hilton!',happy
id30697,' ive stayed in other more expensive hotels in the same area but weve already booked our next trip at the edison the first time weve repeated at a hotel. the location is perfect the staff was very friendly and we were even able to check in as soon as we arrived - at about -:-- in the morning! the decor is a little out of date but in keeping with the era of the hotel. our room was large (nyc standards) clean and quiet. my only complaints about the room were that my tall husband thought the beds were a little small and that the water pressure in the shower was strong. it was a little like being sandblasted! (we had other family staying in the same hotel and they said theirs was fine.) the edison is a great choice if youd like to have a little more money to spend out in the city.',happy
id30698,' have just returned from a four night stay at the mardarin oriental. i was very impressed and was given top quality customer service throughout my stay. took taxi ride (around --$ from dulles airport) after flight from uk. checkin was very smooth with receptionist coming out from behind the desk to chat face to face which i thought was a nice touch. room was large and very clean. had a -th floor room with view over city. i could see washington monument. (if i looked down i could see the rail track and empty parking lot although this was not a problem). beds were excellent large choice of tv channels and wonderful bathroom - both shower and bath. again it was all very clean. had breakfast at onsite resturant. great buffet wonderful quality food (--$ so not the cheapest option). tables with view over tidal basin. my colleague also ate at the cityzen resturant for an evening meal and again it was quality fare. checkout was swift and storage of bags no problem. took taxi back to airport again. overall this was a great stay if you can get affordable rate. fully recommended. i will be back.',happy
id30699,' wanted to be in boston for easter and had the marriott points and we were able to get into the marriot copley for - nights. very good time. parked in the garage $-- (not valet which is $--) and it was easy to let the family off and pull right in. parked in garage walked through the copley mall and i was in the hotel. did not have to step outside. copley and prudential malls are fairly high end and provided good shopping for - days. we went to the starbucks on the second floor of the hotel every morn and it was very convenient. room was very clean. was w- family and they put in an extra cot in the room for my -- year old and it was very comfortable. beds were very comfy tv worked great w- a very good selection of shows and water was hot every morn for showers. used the pool which was warm sauna warmer and hot tub was very nice. plenty of towels in the pool area and while crowded it felt nice. used both metro stops at cop and prudential which are right outside mall and it was nice. plenty of cabs waiting for us over easter and whisked us all over the city. we were on the --th floor and view was spectacular over the river and cambridge. no shortage of good restaurants on newbury and we even ate the sunday easter brunch buffet at the hotel restaurant and it was very good. pleasant check in elevators very slow at times but a really enjoyable experience.',happy
id30700,' the hotel is great. our room opens up right to the pool which is good for the kids. very clean open and friendly.',happy
id30701,' outwardly the new miyako has a strong --s aesthetic. inside the rooms are really clean and comfortable. there was even a bidet and a warmed toilet seat - very japanese! i came for a msft show at the la convention center. while it is a bit far too walk you can easily drive and park there. the fact that your hotel will be much cheaper than something nearby - i paid $--- a nite during a huge convention mind you - shows you how much youll probably save. also the hotel is in the midst of japantown and sandwiched by a gentrifying loft area to the east and a trendy club area rising to the west nearer to downtown. so it is a great location and very safe. the japanese ramen place across the street daikokuya is a mecca for asian noodle lovers. youll probably get a ticket for a complimentary continental breakfast at the downstairs cafe take -. take advantage - while it is a bit carb heavy for my taste (croissant etc.) in the morning the coffee filtered using some exotic japanese technology that leaves fine little bubbles was delicious.',happy
id30702,' a hip cool nyc hotel decently priced in great location. small yet extremely carefully designed rooms where every square centimeter is used intelligently.was extremely pleased by the excellence and friendliness of staff.',happy
id30703,' i ordered a chocolate birthday cake. when i picked it up they gave me a coconut one. some letters on the top of cake were not readable. i was also charged -- % tips even i carried the cake out. i am not satisfied with their service.',not_happy
id30704,' we enjoyed every minute and every aspect of our stay at the trump soho. the friendliness and attentiveness of the whole staff is remarkable and the view (room+bathroom) was breathtaking. details are highly valued we felt very welcome and pampered during our whole stay. will definitely come back when staying in ny next time',happy
id30705,' after reading some of the reviews after i booked the hotel i was concerned but thought i would give the hotel a chance. the lobby is smart and well presented. we found the reception staff very helpful and were able to provide us with all the information we needed. we had a large room on the -th floor corner overlooking -th avenue and found the views very attractive. the windows were quite drafy and the heater not that great but as we were only using the hotel as a base we wernt too bothered. the bathroon however was freezing. there was no heater and with a tiled floor and drafty window it wasnt very warm in the morning. the rooms and corridors are in need of updating as the decor is looking tired and dated. generally the hotel is adeqaute if you only want to sleep there. great location for central park and all the main attractions. would i stay here again? probably not! tip - the room service charges are expensive. better to go to one of the local cafes',not_happy
id30706,' this hotel have the best images and yet the tiny tiny room plus the area is down town to the core yukkie sorry no cozy feeling no friendly service we didnt even stay the -nd night which we paid via hotwire we just walk a way and say thanks but no thanks~',not_happy
id30707,' the best thing about his place is the location. it is in a wonderful area right in the heart of the centre everything withing walking distance. the hotel claims to be historic but had a very new atmosphere and looked modern to us. the rooms were a bit small but perfectly fine clean with a view over to the alamo. the cost came out a bit above booking.com had said (about $--) but was reasonable in comparions to others at $-- per night for double room. valet parking for $-- a day. my only complaint would be the breakfast cutlery which was such flimsy plastic that i couldnt cut my toast. the least they could do is save the planet and give us real cutlery to eat with - it is not a picnic.the breakfast was basic but ok and included - wafles and syrup; eggs toast muffins cereals etc.- perfectly adequate. compared to the prices of other hotels this was a bargain. i had to ask for extra pillows three times but they did eventualy arrive.',happy
id30708,' i booked three rooms for four days. one of my associates had to come in a day late. she called and confirmed that she’d be in a day late but would still take four days. when she showed up hilton had given her room away. she complained stating that she had confirmation for her four days. the front desk person said it was hilton’s word against hers so she wouldn’t be getting a room. i then came back to a room that had not been cleaned. we left for dinner at -:-- with the front desk saying it would be cleaned while we were out. we return at --:-- to a dirty room. we call the front desk again. they say housekeeping will be up within -- minutes. an hour later no housekeeping. this is a very poorly managed hotel. choose another place if you want basic services.',not_happy
id30709,' my wife and i stayed here for new year is eve after our wedding reception. we found the hotel to be very comfortable and we were given a large suite which was huge. it had a great sitting area and huge king size bed. the room also had excellent large windows with an amazing view over the detroit river and surrounding roads - downtown detroit. the bathroom was clean and spacious and everything was well maintained. we had the breakfast buffet downstairs the next day and it was very good. we would stay here again.',happy
id30710,' + excellent down town san francisco location. just a short walk from the bart from the airport to the hotel (powel station); perfect location to explore the city! easy walk to shopping and restaurants without hills. very close to union square. short walk',happy
id30711,' everything about this property was fine and the way i remember it from staying here years ago. the circular feel of the floor is disconcerting and you do wonder if salvador dali helped design the hotel. the room was a suite with a nicely sized main room with kitchenette nicely sized bedroom and bed huge closet and .... a dinky bathroom. it was a nice clean newly renovated bathroom but it was just so small compared to the suite that surrounded it. id chalk that up to a design issue with the original property.. service ethic was just fine and the staff very helpful in all regards. i would surely stay here again and recommend it to anyone who is staying in phiily.',happy
id30712,' i love the building and the rooms as well as the location. the bar is great as well; however the staff ruined the stay for me. it took over -- min for the valet to get my car as they lost the ticket on the keys. valet charged $-- at a local lot that is $---day. i left the hotel the -nd day at -:-- returning at -:-- to find the room had not been made up. calls to housekeeping and the front desk went unanswered. housekeeping arrived at -:-- and entered the room without knocking as i was in the bathroom. i asked them to come back in - min and they said ok. at -:-- the front desk called me to tell me my room would not be cleaned that day as they housekeeping staff was too busy due to many late check-outs and a wedding dinner. the woman was rude and argumentative while explaining that it was not the hotel is fault that my room was not made up. when i left to go out to dinner about -- minutes later the housekeeping staff were waiting in the hall. when i checked out i had about $-- in mini-bar charges added to my bill for no reason.......',not_happy
id30713,' this was a hotel i found by luck on tripadvisor and i must say it was a wonderful find. the hotel was close to shopping which we enjoyed. it was also close to the red line which we used to go to the cubs baseball game. the hotel staff was extremely friendly and helpful. the general manager of the restaurant gave us some wonderful suggestions for other places to eat and have fun. the doorman ceasar was always smiling and asked how our day went. it is a green hotel and it offered us better rates than the other hotels we have stayed at. i look forward to returning again. the rooms had egyptian cotton sheets and duvets and the beds were very comfortable. if you are looking for a quiet nice hotel i recommend this one.',happy
id30714,' this hotel is massive. i stayed in one of the towers. it was clean and comfortable but it seemed to take -- minutes to get from my room to the gym. it is perfectly situated above a metro stop which makes commuting a breeze.',happy
id30715,' it is bad when you get one dirty room. three? that is a problem. we arrived at -:--am very delayed so i thought we were the winners of the bad room last on the inventory. when they tried to switch us though the next day two more rooms came up dirty. they kept us waiting almost two more hours to get the room that we moved into clean. it had no table and the beds were less comfortable but it was clean we thought. the ceiling in the bathroom hadnt been cleaned so long in the last room that when one of us took a long hot shower in there yellow stuff started congealing on the ceiling and dripping everywhere. gross. the hipster decor particularly in the bathroom wasnt meant to handle that kind of traffic and while it is not old it is showing age well beyond its capbailities. the sink was pressed down and into the metal stand in one of the two reject rooms. we needed towels for the third room when we came back from a long day to find none. -- minutes and three phone calls to the front desk later the hotel night manager brought up some towels. the staff is poorly trained and unfocused. the cleaning staff should all be fired and they need to start over. the hotel management knows what a pile this place is. they apologize and toss you a breakfast if you complain but it is not worth the headaches. if you like the location the milford plaza is apparently remodeling and should at least be a notch over this hole. or go to the marriott which is a bit more money but then again is it worth a clean room? yes.',not_happy
id30716,' stayed at the hotel on february - ---- for one night. we stayed in a king tower room on the --th floor. the first problem is that we were told that the hotel was on --th street when the entrance is really on --th st. this resulted in stopping the car on --th street unloading luggage with no help and taking it down a long corrider to the --th street side of the hotel. after that check in was a breeze. the people at the front desk were very nice very friendly and helpful. the room was neat but small. the bathroom was clean but small. there was a nice big t.v. right in front of the bed that had a dvd player attached to it but it was in this awkward semi-circle contraption that swiveled amd took up a lot of space. we did not have a park view which was ok since the hotel is about - blocks from central park anyway. my biggest criticism of the room was the hard platform bed. it was not that comfortable and the way they tucked in the bed covers you could not get them past your shoulders unless you were -. the tv was nice and we were able to watch two movies we brought with us from blockbuster and thereby avoid paying the hotel fee for in room movies. i would say that that was the nicest feature of the room. there was only one chair near the desk that you could use to eat on so eating in the room would have been limited to eating on the bed. we went to the two restaurants in the hotel burger joint and norma is. i had heard that both were rated highly one for having the best burgers in the city and the other for having the best breakfast. the burger joint was small and very fast foodish. there was not much variety on the chalkboard menu just hamburgers or cheeseburgers with or without fries with one size drink. it was kinda like that spoof that was on saturday night live years ago with steve martin and dan akroyd where the guy behind the counter kept saying cheeseburger cheeseburger . as far as the burger itself it was no big deal very ordinary i thought. if you have ever eaten the burgers at jackson hole they are far superior. if you ask for everything on your burger they put dijon mustard on the hamburger which unless you like that kind of mustard kinda spoils it. the next morning which was a sunday we went to norma is for breakfast. the person at the front desk did us a big favor by telling us that we needed to call early that morning and make a reservation. when we got there the place was packed and i heard the hostess tell someone it was a - hour wait if they did not have a reservation. norma is is a very classy very upscale restaurant. the food is very good and cooked to order. consequently you have quite a wait to get your food after placing your order. i did not like the coffee at all. it was way too strong and not flavorful. the fresh squeezed orange juice was good but tasted like it had been squeezed from some over ripe oranges. norma is is very expensive. breakfast for two came to almost $--.-- not including tip. so enjoy the food and the experience but be prepared to pay dearly for it. overall i liked the hotel. we got a great rate. im not sure i would stay again primarily because i didnt really care for the bed.',happy
id30717,' my wife and i stayed with our two daughters here for a couple of nights we were in a charming suite. the staff was helpful though occasionally harried. wine and cheese each late afternoon was welcome and the hotel location is only - or - short blocks to union square. i found this hotel warm and welcoming and would love to return. great value for the money spent.',happy
id30718,' we had never stayed in new york before and so have nothing to compare the sofitel with and it seems that all well placed hotels are eye-wateringly expensive. the sofitel is superbly located for tourists with times square-broadway the empire state and central park all with ---- minutes walk in different directions. despite its central location the street the hotel is located on is quite quiet. our standard room was a good size spotless with a very comfortable bed and large bathroom. the restaurant is french but the menu seems to be the same every night. however there are numerous options within a short walk both upmarket and more basic. breakfast at the hotel is good but most days we ate at the red flame a basic diner about two minutes walk away. the food is half the price and you get a taste of more typical new york life. some reviews mention building noise. there is building work going on nearby and some noise does reverberate up through the hotel but this is only during the day when you spend little time in your room. even walking back to the hotel past midnight we felt very safe - safer than in the average uk city centre after midnight. in summary this is a superbly located hotel especially for tourists. it is expensive but so it seems are its competitors. the hotel is of good quality in every way the only downside for us being a restaurant menu that didnt change. if we go back to new york we would stay here again without hesitation.',happy
id30719,' we used hilton honor points to stay here and it was perfect! great location outstanding room (we loved the separate living room) and convenient to everything. since the room cost us nothing we were on a lower floor with no view but this was no problem. wireless in the lobby was fine for us. our breakfast was included (great buffet!) but at $--+ for - people we would never eat here if we had to pay ourselves (there are plenty of nearby places for breakfast). staff was very helpful. we would recommend the glass house as a super restaurant for dinner.',happy
id30720,' the staff was outstanding. they were efficient friendly and treated my wife and i with an extraordinary kindness and professionalism. the room and hotel was clean and everything was in working order. the housekeeping was clean and quick the rides to and from the airport were on time and comfortable and the hotel management went out of their way to create just the right environment for the conference we attended at this hotel. thank you hilton airport for an excellent stay!',happy
id30721,' the time hotel is an excellent hotel located in times square. the room was fantastic people were so polite. sure next time we visit new york we will stay at time hotel. the most important was the location five minutes walk for times square -- minutes walk from central park and more other places. if you want to see many things in new york i think this is the best hotel you can stay. rooms and hotel premises are very clean quite rooms and comfortable beds. i strongly recommended the time hotel. thank you so much for everything. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .... . . . . . . . . . . . . . . . . . . .',happy
id30722,' hi stayed here in the first week of jan ----. this was the cheapest of the three star hotels we could find @$---.---night. room size was ok but the bathroom bit small. they supplied a coffe machine and a fridge which was good including a microwave. location was excellent you can walk to times square empire state building. just a note that you can purchase tickets for umpire state building etc at the concierge desk although we only knew about this facility as we saw someone buying the tickets. else you got wait for upto -hrs in queue at the umpire state building on a good day.... the only bad thing was that the room we got had a city view but the windows did not seem to be double glazed because all night we could here the police sirens annoying us also insulation between the rooms is bit on the thin side so in the night one can hear the groans next door!!!. also you cannot control the temperature unlinke the rooms available in vegas...',not_happy
id30723,' the hotel is a good location. we were there for a soccer tournament and the whole team stayed at this hotel. there are tons of stuff for kids to do. they have ping pong tables pool jacuzzi lots of chairs-tables outside by the pool to relax. they also have a bar. it is not a very big hotel but it was good enought for our team since we were out on a tournament for most of the day. upon check in front desk was very nice. hotel also is pet friendly. after check in we were given freshly bakes chocolate chip cookies and my kids loved them. all in all stay at the hotel was very nice. they also serve breakfast every morning and that is included in the room rate so that was a plus.',happy
id30724,' i am routinely underwhelmed or disappointed with this one. the location is definitely a draw (and close for my business needs) but the service has never been up to par with other hampton inn & suites i frequent. im a hilton diamond member and more often than not get put in rooms that are very noisy (either location or neighbors). virtually every time i travel here with my family they run out of breakfast foods well before the normal cutoff leaving us to eat out anyway. the staff is always very friendly but the quality of service is becoming too unreliable.',not_happy
id30725,' stayed for - nights prior to a cruise. all staff were really friendly and helpful.room on the --th floor was comfortable.location on -th avenue was only -- minutes from downtown and pike market.hotel even arranged to keep our bags after the cruise . definitely recommend this hotel to brits who visit seattle for the first time',happy
id30726,' the menger hotel has a long and illustrious history. as my husband so aptly put it i knew this was an historic hotel but i didnt realize it was pre-historic . the menger hotel must have been a charming hotel in its day. unfortunately its day has come and gone. as you arrive in the front door of the menger hotel there is a pervasive aroma of old cigar which did not dissipate during our entire - night stay. we were booked into the menger by a convention booking service and we did not have a choice as to where to stay. when i booked these hotel rooms for us i booked three rooms. my husband and i were in one room and although i requested a queen size or king size bed when we arrived there were only rooms available with double beds reminiscent of when i was a small child. the bathroom smelled of bug spray-wet dog. the towels were plentiful but very thin- almost see-through. the showerhead was built for someone under - ft. . the room size was large but dim with light bulbs in only half of the lamps. the first night i didnt sleep well because the pillows were made of a substance similar to styrofoam and the sheets were very scratch. the bedspread was of a ---- is vintage as was the chair in the corner of the room. the hotel room contributed to what was a very uncomfortable stay. it is rare that i have been so grateful to leave any hotel as i was the menger.',not_happy
id30727,' the architecture and food in chicago are two thumbs up! the renaissance hotel - ohare has beautiful rooms but if you are a light sleeper you can hear planes taking off. the shuttle drivers are very helpful and friendly. carlucci is italian restaurant nearby gets a -- for food service and atmosphere. shoeless joe jackson is is a huge sports bar - huge portions bar atmosphere. the downside is the commute to downtown. the trains are usually packed so we ended up standing for the -- minute ride downtown. one of my friends had her wallet stolen on the red line. very crowded and she forgot to take off her backpack purse. the wait to see the sears tower is - --- hours to get tickets and - --- hours to get to the sky deck so plan ahead. water taxis are a great way to get full views of the downtown buildings. the pier has something for everyone but the restrooms are far apart. the frank lloyd wright tours are not available on the weekend. howl at the moon has great entertainment! unfortunately the server (who knew we were from out of town) or bartender added - beers to our bill and we didnt catch it until the next day. we contacted them but they basically said too bad. check your food-bar tabs before you pay!!! chicago was interesting but the thefts will keep me from returning.',not_happy
id30728,' we selected this hotel as we were looking for location and a suite since we were traveling with out two kids. we arrived and the location terrific. in the middle of everything we were doing (theatre ellis island empire state bldg). much to our surprise when we arrived at -am what they considered a suite was not what we did. the lobby was nice the hotel staff that very early morning was incredibly warm and helpful especially when she broke the news all we had was a king bed for the four of us an no other available rooms. she did offer us a roll away bed which we accepted. the room was nothing fancy at all but fine. the bathroom was so tiny i have no idea how my husband took a shower as i barely fit. the room also has a nice sized kitchenette which we didnt use. they had a old big tv that didnt work. i called guest services and she sent someone right up to check. she called back to tell me it couldnt be fixed and they would move us tomorrow to please have everything packed and theyvwould move everything while we were out. we returned about --- to freshen up for the show. they hadnt changed our room and had to question us a bit to understand why we were asking to be moved. they did finally move us and what a difference! the room was nice big and everything worked. it was only on the -rd floor so street noise was abundant but it worked. the bathroom was a decent size but important to know they dont provide hair dryers. the products in the bathroom: the soap is nice made in italy the shampoo conditioner lotion is made in china.',happy
id30729,' we stayed at this hotel for my daughter is dance convention at will rogers. excellent location for us to stay. room service was great. room was great. valet parking was a bit expensive but worth it not to have to walk in the dark. great experience would definately stay here again but only at the great rate we received from expedia. would not spend $----$--- to stay here.',happy
id30730,' i wish i could give this hotel -.- stars. if i were only rating the location and the staff it would get - stars easily. we were greeted by very friendly helpful and knowledgeable staff at every turn during our stay. we were able to walk to good restaurants the mile and navy pier which was wonderful. the room however and the bathroom in particular need some updating. they were kind of pokey and small. the grout in the bathroom had permanent stains - not dirty mind you but the kind of stains that can only be eradicated by removing the tile getting rid of the damp that resides behind the tile and putting in new. also the front desk tried to tell me our room had two queens when it really had two full-size beds. i call shenanigans! none of these would warrant a - star review if i didnt pay close to $--- a night on priceline. i mean come on. for $--- i could have stayed at the blackstone which is far superior in location service and decor. add to that the $-- to park and this was a really expensive and very average hotel.',not_happy
id30731,' stayed for business - nights during september ----. property was quiet (except for an unexpected fire alarm) and room was comfortable and clean. wifi was pretty fast towels fairly good and bed comfortable. enough extra outlets for my laptop phone and battery chargers and always appreciate a microwave and decent sized fridge. breakfast was plentiful but average at best...at least the coffee was okay. i wasnt a big fan of the soap-shampoo-lotion dispensers but not an item that would make or break my stay. loved the location -- walking distance from a multitude of restaurants walmart home depot... liked easy access to downtown only - miles to convention center and route was uncluttered secondary roads almost a straight shot. about -- miles from airport just off interstate. parking was plentiful check-in was efficient and staff went unnoticed (which i appreciate). would stay again provided the rate doesnt increase. great place for less than $---.---night.',happy
id30732,' well this hotel is not the best but it is not the worst. if you are just looking for an average no-frills place to sleep this is it. the first room i was issued (#---) - i did not like. i thought it smelled bad and was dingy. i immediately called front desk and asked for another room which they gladly switched me to (#---) - which was much better did not stink and was somewhat clean. carpet was dirty but probably from being old. shower curtain was a very cheap quality. towels very scarce. i had to ask for more. my overall impression of this hotel is that it is old. it is fairly clean for being old but for the age i wouldnt expect everything to be shiny and bright. for a --star it lives up to its name. i probably paid more than i should have for it but it has all the things you need for an average no-frills hotel. i would probably not come back here. has small pool outside common area is ok has some park benches. exterior and parking lot looks run down probably due to the area of town its in too.',not_happy
id30733,' this was our second time in the hotel and we chose it again because it is affordable and pet friendly. it is a quick drive into the city the rooms are clean and we also like the suite set up. each time we stayed here however the hotel was swamped with family reunions so the hotel was very loud both inside and outside. the indoor pool was also pretty gross full of hair and small children. due to the interior hotel design all of the noise just travels up. we were also awakened by tons of motorcycles starting up and revving their engines in the middle of the night. i would stay here again only for the price and being pet friendly.',not_happy
id30734,' read the reviews with this hotel and felt comfortable booking. however upon arriving the front desk staff were absolutely fantastic. it is not often that a hotel makes the guest feel appreciated and valued. the staff at this particular hotel really did so from the front desk help desk morning breakfast staff late night staff. just a fantastic experience. the complimentary breakfast was a great way to start the day. items fresh area clean good choices for all ages. the manager is reception was kind of cheesy but still fit it is purpose. a little more quality in the items offered might have been nice but overall a nice addition. the rooms could use a really good scrubbing or a freshen up ie paint carpet but they were not in any way dirty. overall i would definitely stay here again and recommend it to family and friends.',happy
id30735,' i spent one night here on a quick two day trip to dallas and was impressed by the very friendly and accomodating staff the cleanliness of the property and the great location with downtown just a few minutes away and a pleasant neighborhood with plenty of restaurants just a block away. the lobby and exterior have been freshly redone in laqunita is new sunshine color scheme but the rooms even though they are clean and in decent shape are still in the older style and probably need updating. (by the way the rooms on the back side are very quiet with no highway noise!) there were a variety of minor issues that popped up during my stay (ie smokey room phone not working etc) but the price location and hospitality-responsiveness of the staff (more than i expected for a budget chain) outweighed any of the small negatives. if youre looking for a convenient dependable and comfortable place to stay near downtown dallas at an affordable rate this place makes a great choice!',not_happy
id30736,' ive always wondered what id do if i got very sick while staying at a hotel. well my wife did. we had just gotten off a cruise ship and my wife didnt feel well. i called this hotel before checking off the ship and asked for early check-in. got it... at --am. wife went straight to bed at at -pm had trouble breathing. i called front desk and asked if they knew of a doctor i could call. they immediately connected me to a doctors office. this doctor does house calls (i havent heard of house calls in over -- years. i did have to pay by cash or credit card but worth it). he showed up and diagnosed that he thought it was pneumonia but needed some tests to confirm. he called the hospital and we took a cab. he was right. - nights in hospital and then - nights in room resting with antibiotics. now the positives with this hilton: -) i was impressed with their immediate response to get us a doctor and not just dial --- or tell me to look in a phone book. -) the front desk peter asked every time i saw him how my wife was doing and was there anything they can do. -) kenny at the bell desk was outstanding. he asked if id like to have a limo for a flat $-- rather than the hassle of a taxi it was worth the few extra dollars not to hassle. plus kenny picked up our bags from room at the time he told me the day before. we got downstairs and he already had them in the waiting limo. being a hh gold-diamond member we got free breakfast. well worth it. their bar area gets busy. the draw back here is they wont open up tables in the breakfast area and if you want something to eat there really is no restaurant in this hotel other than a limited bar menu. if you want a fun meal go to ellen is stardust diner with the singing waiters-waitress (broadway talent waiting to be picked up in theatre shows). dont get room next to elevators youll hear the cables and dinging when it stops at floor. the rooms are very nice. the hotel is location is fantastic. make sure the taxi driver drops you off at the --st street entrance where the bellman can help. --nd street entrance is busy and youll be fighting to get past all the people just to go thru that back entrance. when you need a taxi they get you one immediately at --st street entrance.',happy
id30737,' i recently stayed - nights at this location for a conference. the hotel is going through a renovation on the main level. they are adding a waterfall behind the elevator and making changes to valet area outside. the staff was great. the location was wonderful. more than enough places to eat and shopping within walking distance. the room was great. alot of space which is a plus for me. my only negative was parking. the hotel only offers valet at $-- a night. they do tell you about a self service lot that is cheaper but it does not offer in and out privileges. my issue with parking is that with the renovation. when valet brought me my vehicle the cars have to park in a single file line. so i had to wait for the car in front to load or unload before i could leave.',happy
id30738,' i stayed at the clift for the second time in early october ----. while the hotel still looks great is in good condition and has a great location the service really needs to be improved. as other reviewers have noted some (not all) of the staff think they are too cool for school . for example the doormen who continue to have a personal conversation rather than opening the door for paying guests. the biggest problem from our stay was a bad experience with the fire alarm. the alarm went off at -am one morning and as all the guests were making their way down the fire exits an announcement came over the pa letting people know that it was not a drill and they were investigating it - half the people then decided to go back to their rooms rather than doing the safe thing and exit the building. when we got to the bottom of the stairs the staff didnt seem to know what to do where the muster point was etc. i think the worst thing was we saw staff bringing in takeaway pizzas for their own meals while we waiting outside in the cold waiting for someone to eventually tell us what to do. finally when we were allowed to re-enter the people the doormen were reluctant to let us in - who knows why! there was no apology from the staff upon checking out the next day until i pushed for an explanation.',not_happy
id30739,' this is a superb urban hotel in a great location. the hotel is service oriented and the experience with staff was excellent and professional. staff would practically run to open a door for me. the hotel is stylish and very clean. i would say the rooms are a bit small. i have stayed in room with - full size beds. that could be cramped for - people (maybe) but it was fine for me. they have single king size bed rooms but i arrived at -am and they accommodated my early arrival by offering what they had. i was pleased at being accommodated! there is a popular and well stocked bar and restaurant. the bar was very convenient for get togethers. they are - easy block to the subway. i would encourage price shopping -- they do utilize some of the discount sites and offer great value that way.',happy
id30740,' although the cheap rate ($--- for july in nyc) should preclude my ability to complain i’m kind of a stickler and i expect my hotel room’s toilet to not be used by strangers. however upon arrival my room’s door was mysteriously ajar and there was blockage in the toilet. that’s just gross. i got a new room but the ick-factor had already seeped in. otherwise i will try to be objective and say simply that this place does not live up to the starwood name. it’s not dirty but i wouldn’t call it clean. the location is good if you want to be central and near the park but i would not call the stay “comfortable” which is what i usually expect from the starwood name. maybe that’s why as i was told it will soon no longer be a part of the starwood network after this summer. we moved to the four points by sheraton in long island city after this for the same price and loved it.',not_happy
id30741,' the staff was very nice and helpful. the hotel room had a modern look but the light in the room was dim. another disadvantage is that my room didnt have a lamp and an office table. but it had a plasma tv which is a plus. the hotel is right at the corner of the subway station and there are many places to eat nearby. ***advice: if you are coming from lga take the m-- bus it will take you directly to the hotel and you save money. overall good hotel.',happy
id30742,' this hotel is perfectly situated as a central point for walking to north beach and other neighborhoods as well as being two blocks off fisherman is wharf where a lot of the attractions are either located or where the tours for other activities start. as a result there are many good restaurants around the hotel as well as souvenir shops and public transportation opportunities. the hotel is clean well kept and the staff are awesome. we used the concierge on several occassions and they really knew their stuff and gave good recommendations and advice. the only negative is that the rooms are a little noisy especially the ones on the ground floor where you get the outside traffic noise as well as the noise from adjoining rooms. we were there for a meeting and the extras for the meeting room were a little extravagent but overall the staff was helpful and the food that was brought in for the meeting was very good too.',happy
id30743,' the staff were no help at all. talk about customer no service. everything i asked about they refferred me to the hotel accross the street. the room was very poor and not clean. hair in the bathroom sink. a-c was very noisy making sleep difficult. i had reservations for - nights but checked out after the first night.',not_happy
id30744,' i originally booked the hotel monaco because of the location (close to union square). we werent going to have a car on our week trip to san francisco and this proved to be the perfect location. from check in to check out the service and personnel at the hotel were nothing but wonderful. every person from the front desk people to the concierge to the cleaning ladies were so helpful and polite. we stayed in a king room with an adjoining living room and the space was more then we expected. the decor in the room was funky and we really loved it. this hotel stood out in our minds for all the little things that they did for us. the first day we were there a knock on the door came and room service was there with a bottle of champagne and two glasses for my fiancee and myself. i am a military member and i am deploying after this trip and they wanted to just wish me well and thank us for spending out last days with them. i couldnt think of anything else to start our trip better. one thing we were really glad about was how good the coffee was. with us being from new england we wouldnt have our dunkin donuts for a week but the coffee (free) at the hotel monaco was awesome. the water in the lobby infused with lemons oranges or cucumbers was also a great touch. although we never attended the daily wine socials seemed like a great idea also. overall the hotel monaco did nothing but make our trip better and better with everything they did. i mean they even called me the night before our departure to make sure we had a way to get to the airport....now that is costumer service. i would stay here again in a heartbeat and recommend it to anyone traveling to san francisco.',happy
id30745,' stayed for two nights at the embassy suites. have been to chicago many times and like the location of the hotel. close enough to walk everywhere. the room itself was nice size and seems to have been refurbished recently. however our room looked directly into a parking lot. we were on the seventh floor and the entire back of the hotel looks into a parking structure. we asked to move but was told the hotel was full even though we knew this was not true as we were traveling with a group and many had not arrived. you could not open your bedroom drapes as the cars headlights would shine in your room. additionally the noise from the parking lot as well as the atrium noise was very loud. on sunday morning the parking structure began emptying their trash from -:--am until we left at -:--am. also the drunk partiers were very loud in the atrium until -:-- am. on the plus side the breakfast was not bad and the beds and furniture was nice. given our room location and the noise i would avoid this hotel.',not_happy
id30746,' awesome hotel!! it is on -th ave almost across the street from bryant park. some rooms have views of the empire state building. we got a queen room with a pull out sofa. there were three of us. two adults and a teen. the bed was very comfortable. the pull out sofa as not that comfortable but the second day we requested an additional comforter and doubled it up on top of the sofa mattress. it was fine after that. the room was not huge but fine for three especially for the little amount of time we were actually all in the room which was mostly just to sleep. there was a nice flat screen tv. one evening when we returned from dinner the tv was not working. we called the front desk and within - minutes a very nice gentleman was at our door and ended up replacing the tv within about -- minutes we were up and running again. there is free wireless and wired internet in the room. there was also complementary breakfast each morning. eggs bacon or sausage waffle maker toast cereal fresh fruit yogurt juice coffee and more. plenty to eat!! there was also alot of room to get a seat even during the busiest time in the morning. in addition each room comes with a full frig dishwasher and a microwave. also stocked with plates silverware and utensils. great if you want to hang in for an evening and relax. there was also a small bar on the third floor. we did not use but i think they had food you could order as well. there was a fitness center but never had time to check it out. there were also several computers in the breakfast area and a printer for guests to use if you did not bring one with you. we would definitely return to this hotel on our next visit.',happy
id30747,' have stayed at the sheraton in the past and have always been pleased. this trip the room was as small as a broom closet. i must say it was clean comfortable and a great location. the restaurant on the other hand was very disappointing. the breakfast buffet was $--.-- plus tax and tip. the scrambled eggs were instant eggs the bacon was --- raw swimming in grease the potatoes were nothing but deep fried frozen potatoes almost like tater tots. the breads and croissants were all dried out and old. this was always a good restaurant with quality foods - someone dropped the ball or perhaps they cut back like everyone else. the gift shop beware. bought a small box of cookies for $-.-- and when i got up to the room discovered they had expired back in october. i did take them back and they did cheerfully refund my money. again the hotel is a great location. i just wish they would bring back the quality food in the restaurant.',not_happy
id30748,' stayed second week of december--- for one night at $--- for two queen beds. checked in went to our room and there was one king bed. tried to call down but the phone didnt work so went down got it changed. room was not too bad - fairly clean but could have been better. called to the front desk a couple of times later and even though someone picked up and you could talk to them there was still ringing in the background. beds were comfortable. recieved wake up call and they let us know our cab was there but the elevator would not come. tried the phone in hallway and it was dead. finally got through to someone on the room phone after trying almost all the options on the phone. they had to send the elevator up for us. if there had been an emergency we would have been screwed with no phone or elevator service! working phones and elevator are a must!!!! the few staff we did encounter were helpful. just not what i expected it to be for the price and the location - the little hotels we have here are much better.',not_happy
id30749,' this hotel was run down with paint peeling off of the bathroom ceiling. the interior smelled of smoke. the overall condition was not worthy of the -.- star rating on hotels.com. i was very disappointed because i chose to pay more and walk further to my destination because this hotel had a higher star rating that others. my colleagues at another hotel had much better accommodations. i would have not been so disappointed if the hotel had a star rating of - or - stars instead of -.-. i was there with a colleague for a convention. the bathroom door wouldnt shut and lock because there were so many layers of pealing paint on the woodwork. i hope to have better luck next time im in nyc.',not_happy
id30750,' because i work in the customer service area i am very picky (and vocal!) about service. our family recently stayed in this hotel and we wanted to pass on our compliments for the service and the hospitality we experienced. although i used to stay in marriott hotels frequently when i traveled for business this was my first experience staying there for personal reasons. i chose the hotel because the price was the most reasonable of the nicer chains in the section of town we wanted to stay (near st. ed is and downtown) and because it accepted pets. i was a little worried because there were no reviews on the site but took a chance because i have had good experiences with marriott. previously i had stayed at the holiday inn town lake but it was never pleasant the people were rude and we didnt always get the room we were promised. before we arrived i realized too late that my daughter had developed an allergy to cats. the helpful young lady at the desk switched our suite for one in which we could close the doors and isolate mr.. minoux the staff at the desk was very friendly and helpful all three days. our rooms were clean and comfortable had plenty of towels etc. and the kitchen area and complimentary breakfast saved us money on eating out every meal. the hotel was minutes away from st. ed is and very convenient for our restaurant visits and sightseeing adventures we loved the free internet (and the desk and lots of electrical outlets) since we were simultaneously working on a research paper a school project maintaining a business and checking in on the election the book with the restaurant info was helpful to confirm what we had already researched the gentleman who worked in the breakfast area was wonderful to all of us making us those incredible brownie pancakes and getting us whatever we needed to head out for the day of sightseeing. we loved the complimentary meatball subs! we didnt use the pool because it was too cool but i learned later that the marriott courtyard next door had an indoor one we could have used which is neat. katherine san antonio tx',happy
id30751,' my wife & i stayed here for a couple of days when we went to see sea world and san diego zoo. this place is very conveniently close to both the places and was very affordable. since we went in the middle of the week we had a deal where we paid around --$ for each night. we did not like the complimentary breakfast offered - we just ate outside but we were fine with that because of the location. parking was a little crowded (we could not find parking near our room but again it was not a big deal)',happy
id30752,' the begining of our stay was actually nice then we came ba-ck to our room to find a bag of pretzels and chocolate nibbled to pieces. called the manager was put to voice mail called the operater and was disconnected! after my third call i got the security manager who called the manager for us. very strange young man ( i didnt get a name!!!!) asked me a number of questions regarding the condition of the bag moved our room. upgraded thats a joke the room was -x- with a bathroom thats shelf is maybe - inches wide and some crappy breakfast ( i dont even think the mouse would eat it and thats why it ate our chocolates and pretzels ) we probably would have been okay with it had it been handled diffrently it was almost as if we were bothering the managers by bringing this to their attention. i am no way a seasoned travler but have stayed in a fair share of moderate to high end places and this was just a bad bad experience. we left and went to a small hotel just across the way and enjoyed the rest of our time in new york. sad really because the hotel is stunning to look at just dont stay if you do bring a mouse trap!',not_happy
id30753,' very nice rooms with tall ceilings. very well decorated with contemporary furnishings. bathrooms are very nicely designed. very clean. beds very comfortable. good downtown location. rooms are quiet and the place is modern but has a warm feel. great quiet place for business travel or a vacation stay. we booked because of the value and did not know what to expect. we had a great stay and would book again without question.',happy
id30754,' awesome restaurant and well trained staff. from the time we checked in we received special treatment. wine water etc. not your normal hotel experience. great rooms stocked with free items. modern rooms that are hip and comfortable. will stay here again soon!',happy
id30755,' hotel is in a great spot across from grant park but is older and needs some upkeep. the lobby has tremendous charm and the rooms are comfortable. concierge staff was accommodating. i loved the older style and ambiance which overlooked everything else!',happy
id30756,' i always stay at the doubletree when im in nyc. ive never really questioned it. but it was probably my last time. ive just realized what a dump it is. at first i did arrive at -pm and was notified that id have to wait until -pm exactly as no rooms were available. ive never had a problem checking in early. at -pm i checked back in to see if rooms were available. nothing. at -:-- i checked in again nothing. i was being persistent because i had a meeting to be at a needed a room to change in. at -:-- nothing at -:-- nothing and finally i left the hotel changed a friend is home and came back at -pm. i was put in room ----. you should discontinue using that room. it smells rancid the walls are full of mold and it isnt up to par with a hilton hotel. i am not one to complain or change hotel room but i couldnt bear the smell. i called to reception and they agreed to move me to ---- and asked me to wait at the door and i would be greeted by a bell man. after waiting -- minutes in the hallway with my luggage i called the reception from my cell phone. they assured me someone was coming. after waiting another -- minutes i lugged my bags to the lobby to get the keys on my own. the room was clearly another smelly room. im not sure if there is mildew running through the walls or if the rooms need remodeling. needless to say i kept my mouth shut and stayed for - nights.',not_happy
id30757,' we stayed here - nights as part of a tour. this was the best hotel we stayed in on all of the tour - it was outstanding. our room was huge and very lavishly appointed in tasteful browns & beige. the beds were extremely comfortable and there were abundant white fluffy towels. there was coffee making facilities along with an iron & ironing board and a hairdryer. the pool was absolutely fabulous! we ate in the hotel one night on the patio and the meal was superb - faultless. it is interesting being next to such a busy little executive airport (the usa is busiest private airport we were told) where the final scenes of casablanca were filmed. we were told john travolta pamela anderson and various other stars walk through the hotel lobby sometimes when using the airport. the scale model of the pan am jumbo in reception is most impressive. the location is good for hollywood beverly hills the getty museum & santa monica also universal studios. the entire hotel exuded class and the staff were friendly helpful & courteous. i would recommend this hotel to anyone.',happy
id30758,' the wyndham blake hotel (formally the blake hotel) was a once great boutique hotel that had an attentive staff nice rooms and great location for grant is park. sadly only the location is all that this hotel has going for it and while we have stayed in their corner suite for the past four years this was likely our last time there. what went wrong (see pictures): we arrived with reservations for room ---. gina snarky to say the least greeted us and once confirming our reservations informed us that blake doesnt book specific rooms but would place us in ---. i guess that is the hotel is way of calling me a liar despite having emails to the contrary. ultimately it is the same room just one floor lower so no big deal but remember - the customer is always right (and dont ever call your customers liars in any passive - aggressive tone). this is a corner suite and we had to ask for a refrigerator. at $---- a week i expect basic items. our room was not clean with dirty furniture that badly needed attention (see pictures). the crown molding was peeling off the ceiling (see pictures). various items in a supposedly clean room that didnt belong to us were found including (see pictures): a dirty sock an old soap box a large plastic bag (hopefully for toiletries and not the other stuff) a tube of hair product and an oct - ---- american airline ticket (not photographed because it had personal identifiable information on it) but we hope the lady has a safe flight to dfw and found a cleaner room. a sink that overflowed if you left the water running for more than a minute even with the drain open (see picture). a sink that leaked all over the counter keeping you from putting your toiletries and clothes on the counter. the counter was wet when we checked in to our clean room. the photo was taken when we first arrived and hadnt used the sink yet (see picture). a bath tub with no drain stopper. i called on this the first day we arrived (wednesday) and by saturday i stopped by the new target in downtown chicago and just bought one for myself. when i checked out on tuesday no one had ever came in the room to fix it (see picture). a ventilation system that chirped continuously. we found if we shut the bedroom and bathroom doors when we went to bed it somewhat deaden the sound. filthy ventilation with dirty dust and mold growing on it (see picture). hotel elevators that broke down but no sign to tell us there was a problem. after waiting what seemed to be an eternity we finally took the fire stairs only to find a sign on the first floor. i guess the other -- floors of people didnt need to know this information. they later fixed one elevator but had a security guard on it to ensure no more than - people (plus him) were on it at any given time - makes you wonder if it was safe?! there is only one ice machine (--th floor i think) and one poor guest had to wait until there was a break in the elevator use before the guard could take him up there for a bucket of ice. we found a brochure under our door one night for a chinese place paper dolls and asked andrew at the front desk if they were any good. after confirming it was good we ordered from there only to receive the worse chinese food we had ever eaten. not andrew is fault directly but it did call their judgment into question after all the other issues. we also had a concern about hotel security as someone clearly had access to all the floors and went about sliding flier under the door of each room. i would feel a lot safer knowing that everyone on the floor is a guest and not some stranger off the street trying to drum up business. on saturday our beds were made...that is it towels didnt get picked up blankets on the sofa were left a strew and toiletries werent replaced. i suspect that housekeeping got distracted and never came back. upon checkout we drew gina again (oh lucky us). she asked if we were leaving early and when i informed her that we book to depart on tuesday she argued with us that we were booked through tuesday night but she would go ahead and check us out now (how wonderful of her i guess the other option was to keep us there for another day). yet again another example of informing the customer that they were wrong ( mistaken was the word i believed she used when i mentioned our reservation). the other basic thing missing was a welcoming staff. the old welcome home greeting is no longer in practice and if it wasnt for the great bellhop staff (ron jesse and greg) we wouldnt have been acknowledged at all. what used to be a great hotel is just a shell of its former self that is not clean not friendly and not well maintained.',not_happy
id30759,' this is a nice marriott-- have been here a few times and experience was very nice. you never know with marriotts (or the better chains) these days-- sometimes it is really surprisingly low-level but it is nice here. rooms are very different. it is true that this is surprisingly a noisy part of town-- and while it is close to bloomingdales and yes it is in midtown when the night comes be warned: almost everything around here shuts down. still i like it here.',happy
id30760,' so i stayed here the first week of january while my dad had surgery at the sloan-kettering memorial hospital as skm has a complimentary and convenient shuttle between --rd and -rd and the main hospital. the location is also within - blocks of - different starbucks and a big variety of quick lunch spots as well as nice sit down restaurants. however the hotel itself doesnt have a restaurant just a breakfast place. from the moment we stepped out of our car the service staff let us down. my mom and i had to unload our bags on our own stack them and make our way through the multiple doors into the hotel lobby. there was no one outside to help us so that a random bystander helped hold the doors for us. we then proceeded to make our way across the lobby when finally a bell hop greeted us with an apology. at this point we didnt let this bother us and moved on. we checked in without a hassle and our room was ready early. as we got into our room things started to go downhill. we wanted to make some hot tea so we tried to call down for mugs but the phone wasnt working. i headed down the elevator to the lobby and brought this up with the people there. they apologized placed our mug order and said someone would be up to fix the phone. about half an hour later someone did show up. the engineer looked at the phone and said it is not programmed and that he would go find us another phone and replace it. we waited around for -- minutes and then we had to go as we had to meet my dad as he was getting out of recovery. we didnt get back to our room until about midnight as we had to eat a late dinner. when we got to our room the phone was still not working. we noticed it was chilly so we upped the heat from -- to -- but -- minutes later it was still chilly so we upped it to -- and then realized the heater was blowing cold air! in the mean time we started washing up for bed and realized that some of the towels had dark stains on them. they were washed but the stains were set and just looked unpleasant. as it was late and we were both tired we decided to just crash for the night and deal with stuff the next day. when we tried to lift up the window shades in the morning they kept getting stuck. at this point i was pretty furious. we chose to pay extra to stay in a nice hotel so that we wouldnt have to deal with this sort of crap yet here we are!! when i went downstairs to complain they said they could move us to another room in the afternoon. they apologized and offered to do the move for us but as we were already unpacked we didnt want them touching our personal items. so in the late afternoon we had to come back from the hospital to the hotel just to pack up and move for one more night. the new room we got was better but the heating unit was still loud and the sink was leaking some dark liquid by one of the handles that turns the water on. overall it was a total disappointment and im definitely not staying there again. but what really took me aback was the fact that when i wrote a letter to the gm after they gave us a letter stating that if our hotel stay was anything less than a -- to let him know personally all we got was a sorry and thank you for letting us know. i would think they could at least invite us back to any w hotel for a complimentary drink!!',not_happy
id30761,' prime location and excellent service. the rooms were well appointed and the facilities were well cared for. we found the staff to be very warm and well receiving of their guests. we especially enjoyed the bar and restaurant. the hotel is absolutely perfect for seeing the sites...walking distance to everything but i guess all of nyc is walking distance to everything. would highly recommend on any visit to the city.',happy
id30762,' i am a travel agent and there for get wonderful rates but i booked through their site because they were running a great special. i was there for - days for my nephews marine graduation which was no more then -- minutes away next to the airport. the property was beautiful. even in the cold weather (-- is) the flowers were amazing. they big birds were even outside for us to talk to. they have an amazing large pool with a very spacious hot tub. you need a keycard to get into the pool area so its not crowded with other people from the area. the grounds are very clean and well taking care of. i even got caught picking a flower and one of the managers walked by and said pretty arent they? lol i was sooo red! i was there with - others. we would have had plenty of space in the regular room i booked but when we got there we upgraded to the suite on the bay. it was only $-- more a night and well worth it. we had a huge living room big deck with - chairs table and every morning we could feed the ducks right off our balcony. the bedroom had - large queen beds and both rooms had vaulted ceilings. the beds were very comfortable and clean. the bathroom was huge with his and her sinks. the shower put out nice pressure as well. the best part of the suite is the room outside the bathroom. it had - large closets that were mirrored a vanity table and chair in front of a wall mirror to do your makeup hair etc. that room had - doors so there was a good flow to the whole place. the kitchen was large and plenty of room to stay for a month if need be. parking was $-- for the whole stay. that didnt bother me too much considering i was so about the place. at night you feel very safe to walk around. across the street is a boat ramp and pier where you can walk down and watch the sea lions swim around and yell at you :) you can see the sunset and downtown san diego is lit up and right there to see. its very romantic. there is lots of places to eat within minutes of the hotel. they are famous for their concerts as well. check their time and dates. they are worth it. i called the front desk and coulndt hear the man that answered i was asking where to go eat. it was pouring down rain and the next thing i knew he was knocking on the door soaking wet with a piece of paper that told everywhere in the area. their restaurant was on the high side. - of us topped off at $--- with tip. it was good food but not worth the price. they will give you a --% discount but still. this is a perfect location for -st time travelers there. i will for sure be staying here again. the people were so kind and they wanted to help with everything. wonderful -st time experience to san diego.',happy
id30763,' this was the worst hotel in a - city trip! my husband and i were shocked at the poor level of service here. there seemed to be no manager there to make sure the staff had its act together. the business centre was - ancient computers with terribly slow internet speed. plus the rooms were really old and not renovated. the carpet looked dirty and little things like no soapdish in the bathroom and an empty tissue box just added to our misery. i truly felt like switching hotels but didnt as our rooms were prepaid and i didnt want to go through the hassle. sincere advice - dont pick this place!',not_happy
id30764,' we stayed at this hotel two nights in the fall of ----. when we opened the door to our non-smoking room the room reeked of smoke. we used the bathroom and immediately called the front desk to request another room. we were told no rooms were available. we went downstairs to talk to the desk clerk; she again repeated that no other room was available but that by the time we got back from dinner she would have an electronic air purifier in the room. returned from dinner -- nothing had been done. we called the front desk again and were told nothing could be done because housekeeping had left for the day. we told them evidently housekeeping had not done such a good job when they were there since they had not noticed the shower caps that had been attached to the smoke alarm and sprinkler in the room where there had evidently been a party the night before. we then went back downstairs and asked to see the manager. he rudely told us the room was okay and nothing could be done. he also said that we had not followed proper procedure by reporting the problem immediately and that we should not have even walked in the room if it smelled bad. he walked away. my husband then told the desk clerk that if he suffered a breathing problem that night he would hold the hotel responsible corporately and both her and the manager responsible individually and that she might want to tell her manager that. she suddenly miraculously found us another nonsmoking room. when we returned home i wrote a letter to hampton inn is corporate office and to hilton the owner of the hampton brand with a copy to the hotel. there was no response from anyone -- pretty clear evidence that the rude arrogant attitude of the hotel staff was a trickle down from higher up.',not_happy
id30765,' i stayed at ink-- in august and in jan-feb for business at the javitz center. it is proximity meant an easy walk no matter the weather which equated to time and fiscal savings (taxis only needed in the evenings for dinner plans outside of hell is kitchen). situated far enough from times square the rooms were blissfully quiet and i slept like a baby. i highly recommend this hotel for the traveler with business at the javitz!',happy
id30766,' decent experience. seemed newly renovated my room was clean good shower good sized flat screen tv and a nice soft bed. the internet connection was weak but ive rarely stayed in any hotel that has a good internet connection. my only major complain which is always a problem in most hotels unless you find the perfect room is the noise level. i had a ground floor room next to the street not only was a subjected to all the car traffic noise but also the foot steps and door slamming of my neighbors above. if you are a light sleeper i strongly suggest requesting a -nd floor room away from the street.',not_happy
id30767,' this hotel is a perfect slice of nyc!! your right next to grand central station & tons of attractions. a short cab ride to times square too! empire state & the list goes on! the building is amazing & has great history with jfk having given speeches there years ago! the rooms are great and i couldnt fault anything here! they were doing renovations which were obviously somewhat a distraction but they have to do them sometime right?? might be finished by now! but a must-do on the nyc list!',happy
id30768,' the newly completed remodel on the property is beautiful. from the pool to the rooms it is very well done. there is a slight design flaw in the bay view balcony kings with the bathroom door obstructing the vanity. the bigger problem though is the service. the pool service was marginal to non existent on the two ocassions we were at the pool. when i needed local information and placed a call to the concierge i was placed on terminal hold and needed to hang up and call back for assistance. the one time we wanted to eat in the hotel(marina kitchen) we ended up leaving after -- minutes having never received water coffe or acknowledgement that we were there.. this a beautiful property with a great location. it is very crowded and busy especially the pool area but service definately needs to be improved.',happy
id30769,' my husband and i stayed here in october for one week. you are right around the corner from the empire state and times square. staff are helpful and friendly and that also applies to all new yorkers. great people :) couple of bad days of weather so we ate in in the hotel and the food was really good.. would stay here again our next visit...',happy
id30770,' i stayed at the sofitel from -- nov ---- for - nights at an average of us$--- per night including tax which was a stretch for my budget but this is new york and i came away thinking it was money well spent. the hotel is on --th st which is an absolutely perfect spot from which to explore manhattan. i had a standard room (no. ---) but it was very well appointed with a great bathroom (with separate shower and bath) and it was spotlessly clean. my room was at the back of the hotel so it had no view but it was a great location as i didnt hear any street or traffic noise the whole time i was there which made for a very restful nights sleep. the hotel has a great little gym which i used every day and it also gets top marks from me for having a little alcove area in the foyer which has - computers and a printer for use of guests at no charge. the staff were also very friendly and hotel just had a very nice vibe about it it wouldnt hesitate to stay there again.',happy
id30771,' i think the other reviews for this hotel are spot on. it is too bad this hotel is listed among la hotels because it is really for people visiting ucla. it is a - minute walk from campus and westwood village has plenty of shopping (both boutique and staples) movie theaters and restaurants (my kids loved bjs which is right across the street from diddy riese where you can get a scoop of ice cream between two freshly baked cookies for i kid you not $-.--). the hotel itself is funky -- is style but our room was big and clean with a table for eating and working and a refrig and microwave. the continental breakfast isnt much to brag about with cereal pastries coffee and juice in a very small room. but the hotel for better or worse is right next door to a denny is. the parking and internet are free which is no small perk given what we found for other la hotels. overall a great place to stay if visiting your kids in college.',happy
id30772,' monday --:-- pm nov -- ---- this is a review about this hotel as well as an overdue review about extended stays in general. i needed a room with a separate living area from the bedroom area. two of my buddies and i were going to stretch and do yoga before our morning run...we needed a large space to move about. i needed to know what kind of room to book. when i called to inquire about the names of the rooms that fit my needs i was met with attitude as well as provided different rates than what were listed on the website. the website rates are so much more lower than what i was quoted. in addition i was told that there were only two possible rooms that would be available during my stay. i was spoken to very quickly...too fast...i couldnt decipher what she was saying. when i asked if the rooms to which she was referring were the - bedroom suites as listed on the website...there was a long pause and a frustrated exhaled yes. after reading other negative reviews...i decided that for the first time in years i was going to try a different chain. i navigated to a hotel chain i patronized via hotwire six years ago. they make it very clear what you are getting on their website - quite unlike extended stay. i was in austin and reserved a room at the newly renovated extended stay hotel. thinking i had reserved a room with a separate living area i was told upon checkin that all of the rooms at that hotel were the same size. ?!?!?! im tired of playing the guessing game at the extended stays. traveling is stressful enough. in addition im sick of the gag-y room sprays that i (a person with asthma) is constantly breathing in the hallways and in the lobby. the cigarrette smoke is bad enough. and really why the hell would you put smoking rooms on the same floor as non-smoking rooms?!?! augh.',not_happy
id30773,' sherton is in a great location for the warf and pier --. the public areas are bright and shiny beautiful flowers and generally gracious staff. however it is time for the folks at the hotel to do some upkeep. the bathroom-sink areas of room were bright and shiny. linens were clean and crisp but the room needed a fresh coat of paint on the ceiling and absolutely needed new curtains. these were draw string and the cord was filthy and the curtains stained. the ac unit needed the vents cleaned. location wonderful...upkeep sad',not_happy
id30774,' we stayed at intercontintal time square for -- days and were vey with the rooms.we stayed in an executive king room because it was a longer staybeing a new hotel it was clean and very comfortable.the location was greatjust around the corner from the bustle of time square and close enough to walk to get to other transport.their greatest asset was kat the conciergeshe was very helpfull from places to eat to booking shows and even getting a problem sorted with our room.kat was spot on with reading peoples needs and acting on them.simon the hotel manager was great as well got us a later checkout as our flight was not till later that nighteven helped with our luggage. now for for the downsidethe first two nights a baby in the next room kept us awake the room had an interconecting door.after complaining we were moved to another room . the door would not shut and the room was not as nice after complaining again we were moved to the other side of the hotel without the view to time square and the room was not as big after mentioning this to kat we were moved to the --th floor and and enjoyed the view and room.it was a shame it was disrupted so much. overall we had a great time in new york and are looking forward to coming back.',happy
id30775,' we recently stayed at the town & country resort on oct. -- ---- for two nights. this hotel is in an excellent location. you just walk over a bridge and you are at the trolley station and the fashion valley mall. it is about a - minute walk. the mall has a pf changs and cheesecake factory. we booked our room on hotwire for $--.-- per night. when we arrived at the hotel the front desk asked if we wanted to upgrade to the tower for $-- per night. it was worth it. we were even closer to the bridge and had a view of the pool. there is a $--.-- parking fee. i would absolutely recommend this hotel for the location. the rooms are older looking but the grounds are beautiful.',happy
id30776,' after reading some of the reviews i was apprensive. in our usual travelling style we had made reservations and checked the reviews afterwards! our group had three rooms on a saturday night and we were all pleased. the rooms were clean with new bathrooms and linens which was great for the price ($--- us). the rooms are very basic (no toiletries provided a coat rack but no closet) but what do you expect for that price in manhattan? we were in town to see the gates in central park and found the hotel convenient for the subway. it was also very convenient for canal street and soho shopping. parking was the biggest pain as garages were not plentiful in this part of town (we have always stayed in midtown before) our room (---) overlooked broome st and we could dimly hear the bar below but it didnt keep us awake. our friends had rooms in the low --- is away from the street and they said they were very quiet. the staff offers to let you see the room before you check in which you should take advantage of if you are nervous. if youd rather spend your money on food and shopping than a hotel room youre rarely in this is just fine.',happy
id30777,' stayed here with wife and -m baby. had the prestige suite (---sqft) which was extremly spacious and well equipped. coming into the room you have a little foyer for your coats and shoes then straight into the living room with a sofa bed desk and plasma tv. there is a set of french doors that give way to the bedroom. this has another tv a walk in closet and ensuite. the ensuite has yet another tv view from our room wasnt the best (view to industrial rooftops). we called - weeks in advance requesting a cot for the baby. was pleased to see it was waiting for us in the room along with a complimetary gift (baby lotion toy etc). the room and everything inside was spotless. quality sheets and pillows on a comfortable bed. good selection of free tv channels (news mainly). quality sound system with ipod dock. the ensuite had a luxury feel to it. had a bathub with tv plus the shower. good quality toiletteries. the concierge had a good knowledge of la and friendly. was driving along santa monica once and called the concierge to ask for somewhere to go where i could catch a view of the sunset. she sent me to a brilliant place in malibu with a fantastic view. also recommended a place to eat on the way back which we couldnt dine at as it was full (must have been a very popular place). something that was definitly missing being from britain was tea-coffee making facilities. while there was a mini fridge and microwave (in request) there was no kettle or little tray with sample of tea bags coffee and sugar as you have in the majority of european hotels. we had to request this on a daily basis despite making it clear from day one that wed want this daily. once though we were on our way home and asked for a kettle of hot water to be left in our room (so that by the time we get back it would be ideal temperature to make baby is milk) - they did as we requested which was really nice although they failed to do that the second time we asked! (didnt ask again after that just kept a thermos). the hotel is situated between west hollywood and beverly hills so could get to either end without conveniently. it isnt exactly a stone is throw away from any main attractions so visitors will need to drive or take a cab to places. we hired a car for the most part of our stay and strongly recommend this over riding around in cabs due to cost and convenience. especially if you want to cruise in the affluent areas of bel air etc to browse through the mansions! we hired a ford mustang gt convertible from beverly rent a carm which is -min drive. theyll deliver and pick the car up for you if stay at this hotel. their prices were reasonable and if i recall cheaper than online. threw in baby seat and sat nav for extra $-- or something very reasonable. on the other hand the valet parking is a rip off $-- a night. there is taxi rank right outside the hotel if you opt of this and the hotel staff will happilly hail one to come over and pick you up from the entrance. if youre travelling with babies or toddlers it is rare to find a cabby with baby seats so bear that in mind. we did not dine at the hotel or looked for restaurants in the vicinity as we were always out of the area for dinner. we did order the food from the restaurant via room service on the first night as we arrived pretty late. they didnt make us wait too long for it but as expected extortionate prices especially with night shift addition. there is a business centre in the foyer with access to internet with printing facilities. about - or - terminals if i remember althought hardly busy (we were there in may). there is wired and wifi in the rooms at a charge of $-- a day (which is reasonable in comparaison to a hotel we stayed at in nyc where it was $--). ofcourse not better than free! they seemed to have one too many porters-doormen at the entrance. and very enthusiastic ones too. one of them made the effort to remember our son is name from the moment we got out the taxi. he would greet our son daily by calling his name. while it was nice the first couple times the enthusiastic in your face approach they had towards guest did get on your nerves. it did wind us up as they made you feel like they expect a tip just for smiling at you. they were handy with helping with luggage and hailing taxis. in terms of costs it is an expensive hotel. i use this phrase very reluctantly as one person is expensive is another person is reasonable. we had it on special offer and worked out to almost --% off through expedia so at that rate would recommend. we paid $--- for a prestige room and checking now for the same period (may ----) the rate is just a dollar under $---. this offer was through quickbook.com like: - spacious room - well equipped - luxury ensuite - good concierge - well placed between beverly hills and west hollywood dont like: - no tea-coffee making facilities in the room. - doormen a little too enthusiastic. - ripp off valet parking - poor view from room - expensive hotel if paying at full rate',happy
id30778,' the hotel was overpriced for what you got. we usually stay at hyatts all the time this one had deficiencies everywhere and a bad smell to the room. there were ceiling tiles missing the hotel was not in great shape. it needs significant updating.',not_happy
id30779,' as a business owner i have booked this hotel for the past - years for our yearly dance competion in san antonio. it used to be a great resort hotel that was the only place we would stay while in s.a. april ---- i had --- rooms booked and paid for on a contract for this event. this became a nightmare experience as the desk clerks began giving away my pre-assigned & paid rooms to walk ins. the rooms were dirty had a foul odor and the evening staff was rude and beligerent to all my participants. many sat in the lobby with small children for - or more hours waiting for rooms. the staff refused to call the sales manager and lied numerous times to me . swearing that i would never set foot in this hotel again the sales manager offered me - free nights at a later time to let them make it right and try to retain my business. we gave them that opportunity aug -----th. nothing had changed! we were lied to at check in about our room assignments. the carpets were so filthy that my grandson had black feet after walking barefoot for -- minutes. there were dead bugs in the room and we never had our rooms cleaned. when i called the front desk as we arrived back in our room at --pm sat night and told them we had not had housekeeping i was told to come to the desk to get clean linens. we were in the far back of the hotel in a rather dark area. i said no please bring them to us along with wash cloths coffee and shampoo. a while later we received a large sack of sheets and towels only. they were not concerned that housekeeping had not cleaned our rooms. this is a very nasty and unorganized hotel and i would not recommend it to anyone especially families with children. they are changing the hotel to a time share but still sell rooms on a hotel basis. but it is very obvious that the time share customers are top and only priority. save yourself some grief and choose another hotel!',not_happy
id30780,' i stayed at this location for a technical training course i was taking at the sir francis drake. when booking this reservation i did research and thought it was going to be a great experience but it was not! for the price you are paying a night they can do so much more but they dont. when i arrived from a delayed flight from nyc at -am they had their systems down so on top of an already tiring day i had to wait to check in. then when i get into my room there was an extra bed in the middle of the room. i informed the hotel immediately that they needed to remove the bed…they did not come. so through the middle of the night when i got up to go to the bathroom i would hit my foot on this contraption unpleasant. they removed it two days into my stay! and lastly they over charged my card holding over $----. i had to speak with a manager and give him my phone to speak with visa to correct the issue. it wasn’t corrected. why am i paying for these troubles? i am a diehard starwood fan but this is just one of those places that just doesn’t live up to the brand!',not_happy
id30781,' i stayed at this hotel for just one night. i was in town to attend a conference at a very pricey hotel (which was not worth the additional cost) and i chose to arrive a day early to take advantage of a special rate offered at this hotel. it was a very good move. i was very pleased with the accomodations as the room was large well equipped and nicely furnished. the location was convenient with many restaurants very close by. shopping and the train stop were approximately - --- minute walk away.. the service was very gracious. the lobby is not large. it had the feel of a european hotel except that the rooms were much larger and nicer. i had a delicious breakfast at the zagat rated house of pancakes across the street. the hotel is located on a corner with lots of restaurants but if you continue further down the block away from the restaurants you will find that you are in a very exclusive part of chicago with gorgeous townhomes.',happy
id30782,' very welcoming and luxury everywhere you look. the attention to detail is beautiful and leaves you wanting nothing. the decor is elegant and sophisticated and not old world like other astoria is.',happy
id30783,' this hotel makes travel easy - the staff are outstanding the meal in the bistro was five star. lounge and breakfast excellent. there was nothing i could say negative about this property.',happy
id30784,' the four points by sheraton is situated - minutes walk from the riverwalk. it has a parking lot but it is not complimentary. you have to pay --$ per night. the front desk is very helpful and both check-in and check-out was completed fast. we had a suite which was more than big enough for us. it had a sitting part and a sleeping part. it was equipped with - tv screens and a fridge. the bed was very comfortable. the bathroom was divided in -. the shower and the toilet was in a separate room while the washbasin was situated between the living- and the bed-room. we had ordered breakfast. it consisted of some hot items: crispy bacon sausages and scrambled eggs. the cold part consisted of bread cakes butter marmelade and some fruit. in other words fulfilling most peoples needs. there was not much variety so you might have wanted some changes after a few days. the general impression is that considering the location and the general impression of the hotel i would have chosen it again for my next san antonio vistit.',happy
id30785,' this was our first visit to los angeles and we booked this hotel after reading the reviews on trip advisor. we arrived late evening after a -- hour flight so we just wanted our bed. the staff on arrival were very friendly and immediately took our - large suitcases to our room. the room was a good size with lovely bedding. everything was clean (which is the most important thing to us). the only thing that seemed a little tired was the toilet which could benefit from being updated. next morning we took a walk through the hotel and found it to be very charming. we loved the deco look. the breakfast was fresh and sufficient to let us have an early start. yet again the staff couldnt have been more helpful. on asking how to get to hollywood boulevard we were shown a building across the street and told to walk through the corridor to the end. we couldnt believe it we were in the centre of the hollywood and vine shopping mall. we looked up to our left and there was the hollywood sign up in the hills and to our right was hollywood boulevard. the hotel staff also told us the best tour company to use and where to find them. when we visit los angeles again we will definately stay here again.',happy
id30786,' this hotel is just average and worth the price you are paying. the bathroom is tiny barely enough space to move the lighting in the room is gloomy and the bed mattress very uncomfortable. we were actually gone on day trips and spent little time in the hotel that is why we tolerated these things. the hotel service staff were friendly. the complimentary continental breakfast was dull no real pastries just tasteless bagels toast and english muffins the fruit was bitter and their coffee was extremely weak with no flavor. if you have plans to visit the downtown area i would recommend you stay in a downtown hotel it is safe area.',not_happy
id30787,' i did a lot of research before choosing the distrikt as it was our first time to nyc and am glad we stayed here. it is just a block away from time square and the hells kitchen precinct - the distrikt is the place to stay. clean friendly helpful staff attention to detail location and will no doubt stay there again if ever in nyc. we were celebrating my husband is --th and our -st year wedding anniversary and were given a complimentary room upgrade and a tasty brownie and cheesecake with congratulatory card on arrival - so thoughtful. room was always cleaned when we returned from our daily trips and staff at the distrikt were only too willing to help if we needed directions or tips of places to eat or things to do. the gym is a - minute walk away and you get free entry passes from the hotel. a great night spot if you dont want to walk too far from the hotel is located at the skybar which is free entry for guests staying at the distrikt (avoid the $-- entry fee) and is litterally a building away. there is a heavy police presence in nyc so felt very safe. being across the road from the port authority was a bonus although we enjoyed beating the feet and exploring the city by foot. be sure to try out the pizzeria little italian restaurant down the road from the distrikt cant recall the name but the pizza was the best i had in nyc. i would highly recommend this hotel if you are looking for clean conveniently located and good service. free wifi was a bonus. overall excellent stay!',happy
id30788,' £--- per night but would say it was a great hotel. all presidents of the last -- years have stayed here. remember clinton playing the sax when first elected? that was here. rat pack and beatles stayed there. i found washington great during the day but not so good at night.',happy
id30789,' we received an excellent rate on this hotel and didnt really expect much. the hotel was full of fresh flowers- gorgeous arrangements of tulips everywhere! the lobby was warm and inviting. beautifully decorated all throughout (this matters a lot to me) room was beautiful- very very confortable bed. excellent room service and friendly staff @ hotel bar. only complaint was a istandard hotel bathroom. walk down to the water front and go to the crab pot! best country boil ever! we plan on returning to seattle for a longer trip in the future and will definitely stay here again. $-- parking charge not included in hotel price.',happy
id30790,' i was in town for a business meeting and the travel staff booked me at this hotel. i liked the location because it was close to downtown and easily accessible by train and taxi to my meeting site. the room was fine and i did not try any of the restaurants in the hotel. concierge service was a bit spotty but i always found a taxi outside the front door.',happy
id30791,' this was our second stay and once again we thought it was great: the room the food the staff everything was first class. only gripe is that the free wi-fi was very slow and cell phone service intermittent in the room.',happy
id30792,' all round excellence. food staff sea view lots of space in the car park all excellent.',happy
id30793,' i was attending a conference at the ritz just a couple of blocks away and needed an extra night before the conference started. i lucked onto this property with an internet search. arrived at about -:-- am after a day of travel and a cab ride from baltimore airport. the staff could not have been nicer. upgraded my room. the rooms are cozy comfortable and spacious. i almost wish i was staying there for the whole conference. only a couple of blocks from the foggy bottom metro station it is a great location. you shold really consider this nice little find on your next trip!',happy
id30794,' my husband and - kids stayed here in june for a small family gathering. i was so impressed by this hotel. the rooms are so luxurious and clean. the bedding was amazing. the pillows were a little to soft. nice living room area thats seperate from the actual bedroom. the pull out bed in the couch was actually comfortable no metal bar poking thru the matteress. every room has a private balcony or patio. service was great as well. the water park gets extremely crowed if you want a chair make sure you get there before noon. you arent allowed to bring any outside food or drink into the waterpark area. they have security checking bags at the gate. the only complaint i have is about the price of food and drink. $-- bucks for a burger? really? and the alcohol is any where from $-- for a mixed drink to $- for a beer in a can. so enjoy an adult beverage in your room before coming into the water park. they do have a nice mini fridge to keep your six pack cold when you are done for the day.',happy
id30795,' we booked in here because of the convenience of on-site parking for a family of -. the guy at the front desk seemd to be away-with-the-fairies most of the time. he told us that the cable car which is - streets away from the hotel and one of sf is biggest tourist attractions only ran one way up from fisherman is wharf and that we would have to get other transport down??? it runs both ways. he was unable to direct us to the nearest laundrymat as the motel does not have facilities for washing. the laundromat was listed in the hotel compendium and turned out to be on the corner of the same block! we had - towells left for the - of us every day despite ringing reception everyday and requesting more and leaving notes for housekeeping (along with the tip). the tap in the bathroom broke the first time we tried to use it and it took - days to get it fixed. - lightbulbs did not work. the breakfast consists of very dodgy pastries left out on a tray in the very small fornt office for people to take up to their rooms. honestly i saw a myriad of other motels in sf with parking facilities and in much niccer areas. would not recommend this place.',not_happy
id30796,' loved everything about this hotel. i stayed here on business and brought my husband along for the ride. check in was a breeze...as we entered the building they called up to the front desk and by the time the elevator reached the lobby someone greeted us walked us to the front desk and got us checked in in record time. our room was beautiful; large and spacious with a floor to ceiling window with a great view. there is also a very comfy window seat and the windows opened! the bathroom was marble with a shower and a separate oversized tub. i had drinks in the lounge and ate several meals there during our meetings. one night i tried to book a late massage but they did not have any appointments left so the concierge arranged for an in room massage that was excellent. the hotel is in a great location within walking distance to the ferry building china town coit tower etc. and public transportation is right outside the front of the hotel. i would stay here again anytime i visit san fran! thanks to the staff for all of the great service! food tip: the grove is a great place for breakfast or lunch which is about a block away from the hotel. super yummy!',happy
id30797,' this hotel is one of the best hilton properties that i been to in quite some time. i travel weekly and see plenty of good properties. the roof top bar is worth staying there. the food in the street level restaurant was delicious. the suite was more like a condo than a hotel room. i will stay here the next time i come to chicago.',happy
id30798,' such a beautiful hotel and locations a plus. wish i could bring the bed home. comfy comfy',happy
id30799,' weve stayed at yotel twice in the last year. it is mod and comfortable. location is mediocre in terms of proximity to subway and destinations except the theatre district. it is located in hell is kitchen so there are some great restaurants. the terrace is lovely and has wonderful views.',happy
id30800,' fabulous. this is a simple and no frills inn (look at the price). but it over delivers in every way. the room was immaculate. impecibly clean. the staff very friendly and helpful. choose a room near the back of the property which is delightfuly quiet. review the location as it is not in the center of san diego but if you have a car there is nothing to fault this motel.',happy
id30801,' just enjoyed four fantastic nights here with my -- year old daughter and we cant wait to stay here again on our next visit. i dont understand some of the recent negative reviews as we had a great experience on all levels - the entire staff couldnt have been nicer or more friendly the hotel itself is beautifully outfitted with a very cool retro downtown chic decor and the room was spacious comfortable and very nicely appointed. the concierge members here were some of the best in the business so helpful with restaurant reservations and assisting with all of our inquiries. the doormen and especially everyone at the front desk were super friendly and welcoming. special thanks go to rina with reservations who helped make our stay a most memorable and fantastic experience. she couldnt have been nicer or more helpful. our corner room on the --th floor was super quiet with stunning views of the city and more than enough room and closet space for two. the bed was incredibly comfortable and the bathroom nicely appointed and tiled. we loved the decor of the lobby lounge areas - so comfortable and a nice way to start our days with the continental breakfast that serves probably the best croissants weve ever tasted. the only negative i can say was that the breakfast service was too slow. but other than that we had a top notch experience. also i normally stay in midtown but i wanted my daughter to experience the fun and excitement of staying in the heart soho with all its great restaurants and shops plus we wanted to be walking distance to the village. we couldnt have been happier with our choice of hotels as it offered us that great downtown experience with all the luxuries of a top nyc hotel. i will most definitely stay here again.',happy
id30802,' i loved the crowne plaza. the location is close to the train station andalso close to many restaurant. the bar in the hotel is small but the staff are friendly and the service was great. parking is cheaper right across the street at park - rather than parking at the hotel which is quite expensive. i lked the balcony. cabs available ---- if you want to head to michigan ave.',happy
id30803,' even though parts of this hotel are relatively nice it appears they ran out of money to complete the renovations. the rooms are small the furniture is ok the bathrooms are very small the tub was old the hallway was a bit run down. overall i would rate this hotel a maximum - stars.',not_happy
id30804,' the biggest thing about this hotel as mentioned by other travellers is the location. it is in a great central location just off times square with good access to all of new york. the staff were friendly and helpful the service prompt and given the number of people - plenty of lifts. the rooms were clean but dated - with variable hot water in the morning in the bathroom. they were however a decent size with plenty of space. the noise was not a problem (we were on the --th floor) i guess it depends how busy you kept yourself. with so much to do in new york we were barely there - it was more a base to sleep and store things than somewhere to spend time. i guess it depends on what youre looking for but for the price and location i would definitely recommend staying here.',happy
id30805,' i was here for business for just - night. the room was more than adequate and the bed comfy. view from my room was so typical of ny as i looked into - other buildings. i have stayed in more luxurious hotels and more modern hotels but this hotel has style and grace.',happy
id30806,' as a former customer service trainer im always observing customer experiences. the downtown chicago red roof definitely earns an a+! since i started my current job a year ago im back and forth to chicago often. we stay at the downtown red roof for the value and the proximity to our office. the staff has always been extremely friendly and accommodating and they always knew my boss by name which was nice but expected seeing that she stays there sometimes - weeks out if a month or more. the rooms are always clean the beds always comfy. it was my last visit which blew me away. i had not been to chicago for probably - months. even when i came regularly unlike my boss i was only there maybe once a month. when i checked in i wasnt surprised that they greeted me as if they were really to see me. i wasnt even surprised that despite the hundreds and hundreds of people who are in and out of the busy hotel they recognized my face. what shocked me was as i reached in my purse to get my id the clerk addressed me by name. she knew what kind of room i liked. she even knew to use my redi card and corporate code to get me the best rate...all without me saying a word. i felt like a celebrity. in addition to the five-star customer service the hotel provides the most affordable and covenient valet parking in downtown chicago. they offer free bag checking for those who arrive before check-in or business travellers like me who need a place to stash their luggage after check-out while they conduct their business in the city. there are great restaurants just steps away and the hotel is just a block from the magnificent mile. when im at the red roof in downtown chicago i feel like im in a home away from home.',happy
id30807,' being a starwood member i expected a little more from this hotel but honestly it was quite sub par even for a quick one stay while waiting for a connecting flight. the check in and registration were very easy and straightforward but that is where the good stopped for me. the room was dingy. the flooring in the room was very discolored and not one i wanted to walk on without shoes. the shower in the room was ridden with mold and needed a good cleaning. i wouldnt stay here again.',not_happy
id30808,' last october my husband and i flew to houston and stayed at la quinta inn houston greenway plaza. there were ants on all the furniture including in the bed. there were roaches in the dining area so we just didnt eat the continental breakfast. we didnt complain about the ants until the day we checked out because it was a short trip. were not snobs but were not slobs either. that experience was so bad that i swore we would never stay at another la quinta. we booked another trip to houston for this past week - april -- to may - - staying at the baymont inn houston southwest on southwest freeway. when we arrived at the hotel according to the address we found the baymont sign had been stripped from the front of the building. i truly felt duped when i walked into the lobby and realized that the baymont had been taken over by la quinta. on the day we arrived we had to change rooms twice in the same day due to unchanged sheets in the first room (i pulled back the quilt to find hairs on the pillows and chest-pubic hair on the fitted sheet) and a non-functional toilet in the second room. then after one night in the third room housekeeping failed to stock it with clean towels (dirty towels were removed) toilet paper coffee and cups and then had the audacity to leave a checklist to ask if everything is okay. finally on the morning of checkout while we were in the hotel dining area having breakfast at -:--am my cell phone was stolen from my bag inside the room. i called the front desk and she sent a security guard who basically said we could file a report but is was highly unlikely that my phone would be recovered. the employee who kept me sane through the entire fiasco was iyanna at the front desk. she was more than accommodating and deserves praise. upon checkout she told me to email the general manager and they would send me a voucher for a free night is stay. stifling a laugh i said no thanks . i am not willing to go for the third strike - in my opinion theyre out! they managed to ruin two of my vacations and i will do my part to spread the word. i am aware that one person will not put them out of business but i value honesty and integrity and i need to share my story.',not_happy
id30809,' service was impeccable. amadou was especially helpful. he was extremely kind and professional. from alabama',happy
id30810,' the accommodations were clean and spacious. the restaurant was poorly staffed the two morning we were there. the food was good and the staff one man was nice just needed more help. if we stayed again would eat elsewhere.',happy
id30811,' my friend and i spent a - night spa getaway at the ruby room and enjoyed it very much. the deluxe king rooms were spacious and immaculate. the steam showers were fabulous and beds very comfy. no telephones in the rooms is not an issue in todays world of cell phones and no tvs was actually a nice respite. the cd player had a spa tape to enhance relaxation. no elevators and steep stairs could be a problem to some (we thought it was charming and contributed to the unique quality of the building) and on arrival our bags were carried for us. our goal was a spa experience so we did yoga and had facials and had our auras read (pretty goofy...) the neighborhood has some wonderful restaurants and great shops nearby with an easy walk. our goal was a relaxing weekend in a spa environment but the ruby room is also great for business and sports travelers to chicago. next time we come up for a play or concert or to shop the ruby room will be the place !',happy
id30812,' this is the worst best western weve ever visited. upon booking the reservtion via the internet the rooms were supposed to be equipped with refrigerators and microwaves. we booked for - days. we went out got stuff for the fridge that didnt exist and were told by the front desk staff that those luxuries had to be requested in advance. the sheets and blanket on the bed were covered with long strands of hair. did i mention that they also smelled awful and were brown(the sheets) from not being washed? the carpet was soaked from the brown stuff leaking from the ceiling near the sink. the toilet was also backed up. we asked to be transferred to another a room and were told that that was not possible. the only good thing i can say about this hotel is that the lady at the front desk was very nice upon our arrival but was off for the rest of our stay. if you havent already.....dont do it!!!!!!!!!! find some place else! one more thing...there was also a comedy show happening that weekend and we left only to return and find out that there was no place for us to park. we walked from the other side of the hotel to our dungeon.',not_happy
id30813,' great place to stay with family. close to shopping and attractions. a few parking garages nearby. the kitchen feature is awesome as you can bring food back and prepare at the hotel. it is a pretty busy place but that is just downtown chicago for you. elevator waits were sometimes long. overall a good experience. it was clean and well appointed.',happy
id30814,' gild hall is a nice change from bland hotels with a nice interior lounge bar area small cafe on the side giving a dark winter feel. the rooms are good in lounge with comfy bed but not sure it offers value for money.',happy
id30815,' several years ago my wife and i stayed at the fairmount in san antonio and had a wonderful stay. the room was filled with antiques but still provided the modern necessities a traveler needs. the restaurant was incredibly good and was rated one of the best in all of san antonio. the bar provided an elegant respite and the customers were friendly and refined. on my return to san antonio this past spring it was a foregone conclusion that i would stay at the fairmount hotel. to my disappointment the fairmount hotel seems to have emulated the apparent decline of the city of san antonio. my room while appearing much as it did several years ago had not been updated at all. what was once modern conveniences have now fallen into disrepair. the antiques are lovely as ever but the rest of the room has become to look a bit shabby. the elegance of the lobby was not matched by the staff which had a type of lassez faire attitude towards service. they were nice but very slow and somewhat unprofessional. i still think the hotel is nice and after seeing what some of my colleagues were staying in for more money i felt i had made a decent choice. however there is so much potential for greatness for this establishment that it pains me to see it fall out of five star status. the location is perfect basically it is near everything you would want to see in san antonio including the esteemed riverwalk which seems to have lost some of its spark and panache over the years. is all of san antonio in decline? the bar had live entertainment but it lacked the refinement and aplomb of past years. the restaurant did not seem to have been refurbished in years and it was frighteningly empty every time i peered in. in summation while the hotel is not bad for a decent low price i yearn for the days when the fairmount was the absolute elegant hotel choice in san antonio.',happy
id30816,' there are lots of plusses and minuses about this hotel but despite the thin walls (and hotel is sometimes thinly staffed) im sure i will be back again. this is my second stay both trips included being shuttled by hotel van to nearby music venues and this service was timely friendly and efficient. you are on your own after --pm as the bar restaurant and shuttle stop at this time. the size of the rooms vary a lot it might be wise to inquire about this as our room this time was way smaller than last time. i like the atmosphere; not a snob joint like so many downtown hotels. i found the bar and menu surprisingly reasonable for dallas. there was a greeter when we came back from a club about midnight inquiring about our evening and getting back to the hotel without them. cute.',happy
id30817,' it may be big and lack character but it is a great conference hotel w-most everything the business traveler needs. there is also a great view from the view bar on the --th! if you have someone driving to meet you have them speak to the concierge about the best approach or theyll be circling the place a few times before they figure it out! hertz on location.',happy
id30818,' we booked a room at the tryp hotel times square south for a spur of the moment trip to nyc with our - young boys (- of us total). the lodging was great - they upgraded us on arrival to a family room (we had booked a premium) which has bunk beds. that was fun for the little guys and the room was enormous! it had sleeping for - - bunk beds pull out sofa and two queen beds. it also had a bench and hook upon entry for back packs coats shoes etc. which kept the clutter out of the rest of the room. huge kitchen area with a sink and an extra mirror (made brushing teeth and getting ready faster) hotel staff was superb and room was brand new. we didnt eat breakfast in the hotel as it was close to --.-- a person. instead the first day we went to the skylight diner (very good excellent service and no wait) - it was around the corner on -th ave so less than a block away. the next day we ate at andrew is coffee shop in the herald square area (-th and --th maybe). much busier but that place was run like a machine - super efficient. the blue line subway-penn station is at the end of the tryp block. to get to the orange line (rockefeller center etc) you need to walk a block or two. the reason we stayed at this hotel was because of the room size (we have - and - are young so we didnt want two rooms) and proximity to the theater where we were seeing a show friday night. it was easy to get to the show and to radio city music hall (where we saw the rockettes saturday) from our hotel. it was less easy to get downtown for the staten island ferry wall street ground zero etc. not sure i would stay there again just because of the location but if you are traveling with a large group and dont want multiple rooms it is a great option!',happy
id30819,' i just returned from a - night stay at the menger and had a wonderful time. after reading some earlier reviews i was expecting much worse!. i requested a room in the older section and found my room comfortable quite large clean and it had a terrific balcony overlooking the alamo square. the staff was professional my room always cleaned when requested and the food at the restaurant was great. who needs a coffee machine when they have fresh made downstairs? if you want bland cookie-cutter rooms go elsewhere. for character and charm you cannot do better. i will definately return.',happy
id30820,' first time in new york and what a wonderful hotel! my girlfriend and i arrived by airport shuttle! (much cheaper than a yellow taxi) the room was ready by -pm not a big wait. unfortunately the room they gave us was a very small room on the --th floor one person might have struggled to stay there. we quickly returned to the reception and were able to switch to a bigger room on the -rd floor which was so much better. it’s obvious they make sure customer service is paramount (pardon the pun) but i found that some reception workers were slightly arrogant. the room was equipped with all the usual suspects you would expect a - star hotel to provide --’’ flatscreen tv with a wide selection of popular channels and a ipod docking station which could also be used as an alarm clock. rooms were clean and comfy. bathrooms small but hey wasnt planning on having a party in there. the hotel has a very chic and classic styling with dimmed lighting to strange furniture gracing the hotel lobby; the door staff are extremely friendly and helpful. the location is excellent you are minutes away from the heart of times square and not far at all from all the central major attractions new york city has to offer. before booking check out their website and if you use twitter make sure you follow @nycparamount for all the latest news like i did also by keeping in contact with them this way they were able to provide an excellent deal on wifi which was a massive help in organising what we were going to do that day. we are already planning our return and will be staying at the paramount for sure.',not_happy
id30821,' if you are going to universal studios i would highly recommend this hotel. you cant get any closer. the rooms were very nice and ours looked recently renovated. we had - adjoining rooms on a high floor and it worked out great. views of were also great. you wont be disappointed staying here.',happy
id30822,' on our recent trip to d.c. we were getting in very late and thought we would save a few dollars by staying the first two days at the holiday inn. we typically stay at more upscale hotels. we feared the worst but were very pleasantly surprised. when we got to the hotel we were very pleasantly surprised. lobby decor was very hip and the lobby very spacious. the front desk person was very kind and helpful too. on the way to our room the decor was good although we did smell a faint musty old hotel smell. the room was nicely decorated for the money. although this is clearly a standard chain hotel we found the room to our liking and my wife even suggested that we might want to continue our stay there. my biggest complaint was that the shower water pressure was pretty weak. it was the middle of a cold snap in mid-march so the pool wasnt open. there is a nice courtyard in the hotel that was not open either as it was far too cold. for seeing the nataional mall and smithsonian the location is excellent. the hotel is about a block from the lenfant plaza metro station. it is also about a block from the air & space museum. our first day we saw the museum and then took a walk up to look at the capitol building. the downside is that there are not very many dining options and no nightlife in the area around the hotel. we booked on the internet. our friday - saturday stay was only $--- per night. this included breakfast in the hotel restaurant. we were travling with our kids (- & -- yrs old) who eat free under the hotel is policy. we had breakfast both days in the hotel. we had the buffet which was not bad. the service was friendly but both days we didnt make it down to the buffet until about -- minutes before it was to end (jet lag!) that made the pickings pretty slim. the hotel is restaurant has the typical economy hotel ambiance but the price was right. service was mixed. we found several staff people to be extraordinarily helpful. on the other hand we got the run around and some feel like a number service from other staff. i would reccomend this hotel if you are looking for a good deal and would like to be near the national mall. it was clean centrally located well decorated and a very good value overall.',happy
id30823,' was here for a couple nights on business and thoroughly enjoyed my stay. from the rooms to the service to the general ambiance the ritz philly is a class act. ill definitely stay here again. i especially liked the location in the middle of it all.',happy
id30824,' stayed two nights while visiting the university and found the staff to be great and very helpful. the room was a queen with a pull out bed...a tight squeeze. clean and tidy. kids enjiyed the well kept pool. breakfast room very small but they did not seem to mind if you took the food to your room other places do not permit this. always saw some one from the staff around the grounds and we were always greated with a smile. i would stay there again!',happy
id30825,' i stayed in a two bed apartment and there were five adults sharing. the apartment was spacious the kitchen facilities good two clean bathrooms with lots of storage very handy and it was serviced daily by very lovely ladies elizebeth mainly looked after our apartment she was lovely. i was worried about the -th person sleeping on the sofa bed and they were very comfortable we left the sofa made up as a bed as we were not in much and the aprtment so so large. there was lots of wardrobe space everywhere so room for everyone. the location was excellent for site seeing grand central was only a short walk for subway. nice bars and restaurants all in walking distance. the staff at eastgate tower were very attentive and informative they arranged our airport transfer in their own suv since there were five of us so saving us several tops with the airport shuttle service. the beds were also very comfortable.',happy
id30826,' the good: the staff and the location. the ok: room amenitites and decor. the not so good: this is an old hotel that is been renovated. the rooms are evidence of this. the bathroom was tiny the light switches barely worked stuff was just a bit rundown. the restaurant was really expensive ($-- for oatmeal juice and coffee?!) and $- a day for internet. but this really is an ideal location for visiting universal studios and city walk.',happy
id30827,' very confortable hotel close downtown. professional service very nice place for breakfast and good food',happy
id30828,' my trip to dc was for a class reunion and everyone arrived via different modes of transportation. i drove from nc and once i arrived in the capitol i got lost and called the hotel several times for directions. i was lost for - hours to be exact. the staff (josh & johnny) never lost their patience in giving directions josh even used his personal cell as mine kept cutting off to get me in. i have traveled as far as europe and never met with such polite patient and caring staff. they even presented me with a complementary bottle of wine for my troubles when it is i who should have presented the wine to them! the bistro cafe on the premises never disappointed. i would highly recommend this hotel to a friend and have already recommended hotel george to several neighbors--one of whom had come across the hotel george as a pet friendly place to stay when in dc. accolades to michael love and all the hotel staff for going out of their way in accomodating our group fwith everything from luggage to umbrellas and canes.',happy
id30829,' stayed here for two nights great people great view from the top. but we were on -th floor over looked a patio and was woken up by construction at -:--am on a sunday morning. kinda of wish it was closer to a subway station',happy
id30830,' we spent a couple of nights in this very new very nice hotel. the staff was friendly the room spacious and quiet and the free breakfast pretty decent. we really appreciated the small touches like no tv in the breakfast room - they played quality jazz on the stereo at reasonable volume. they even had tazo tea in the room and a place to recycle paper. the free shuttle service was great. even on the day we left after checkout time we were able to get a shuttle downtown and a ride back so we could pick up our car and not have to pay the exorbitant fees to park. we didnt get a chance to use any of the other features in the hotel like the free carts (ask the hotel about this) or the free bicycles. we would stay in this hotel again and will the next time we are in seattle.',happy
id30831,' prior to my arrival i signed up for their loyalty program. it is the best thing that i couldve done! i also contacted ashley to request a late checkout as my flight didnt leave till -:--p. ashley kindly extended my checkout till -:--p at no extra charge. i also requested a treadmill as i had read the hotel overview and saw that they had get fit rooms. ashley had a treadmill in my room and i was charged a nominal one-time fee of $--. i couldve participated in the gym or pool but i loved this option which allowed me to workout at my convenience. the service staff was wonderful except the young ladies working in the business center. i understand it is slow and at times boring but when i asked about a service there was a quick one word reply and no communicating of the services and prices. i needed two pages printed and my flash drive was literally ripped from my hand. luckily i was in a rush so i didnt say anything. other than the business center the staff at the omni were wonderful! i was on the top floor and the view was of petco park and some of the bay. i had a tub and a shower. little disappointed with the towels as they were thin and scratchy unlike the bedding. a coffee-tea maker along with some bags of each were included. my conference was in the hotel so i didnt have a chance to wander around but i did meet a friend for dinner. there are many wonderful restaurants very close to the hotel. i will definitely return to this hotel when i return to san diego! tip: sign up for the loyalty program prior to reserving your room. upon check-in i received a bottle water filled ice bucket turned down bed and personal note. plus you receive shoe shine and clothes pressing along with daily newspaper and morning choice of beverage.',happy
id30832,' my husband attended a conference at this hotel and we stayed here for several nights. it can be easily reached from the airport by train as there is a station right in the building...how convenient! that fact alone made our stay in chicago so easy as we took the train to go shopping to see a concert & the museums and also to connect easily to the metra station to go out to the university of chicago. the hotel itself is very modern in decor and very busy. even when busy we felt that we were well taken care of by the staff and also had a very nice dinner in the lobby restaurant. as others have mentioned the views are phenomenal from the bar and the hotel room.',happy
id30833,' we thoroughly enjoyed our time at this sprawling hill country resort overlooking fiesta texas and the city of san antonio. the front desk service was exemplary in every respect and the valet and bell desks were on top of our every need. often resorts like this including other westin properties im afraid leave you unattended at the pool. not the westin la cantera. lindsey was right there whenever we needed her always making sure our drinks were full and our umbrellas were in place. we especially commend borgie at the front desk who not only was great at check in but whenever we needed anything special he made sure our wish was his command. would highly recommend the westin la cantera for a family vacation or a corporate event.',happy
id30834,' i recently stayed at the kyoto grand hotel with my family because this trip was a present to my younger daughter for her --th annyversary. we were efficiently assisted the hotel is location is excellent because it is near of the principal avenues the metro stations and the bus stop stations where you can go everywhere. besides the principal access the lobby the art gallery the elevators everything is beautiful and comfortable. the staff is very kindly and they are at your service everytime. the inner gardens are the most beautiful places where you can enjoy a private familiar party or celebration. the rooms are so big spacious and clean. the beds are so comfortable and soft. this hotel is the perfect place where you can find peace and feel relax.',happy
id30835,' as soon as id booked the reservations directly through their website jasmine emailed me asking if there was anything special they could do for my stay. id mentioned it was an early birthday trip and there were mini cupcakes with candles brought to my room the first night. little touches like this can go a long way in getting repeat business just as much as having a great location and clean comfortable rooms. our room was actually decent sized for manhattan. cant beat the location--an easy ----- minute walk to st patrick and all the shops near rockefeller center. the subway station is right around the corner and the bakery-deli right next door has decent prices for breakfast food or a quick lunch. id debated between staying at the w a few doors down versus the doubletree for roughly the same prices and went with the latter to get my hilton points and am very glad that i did. it was a bit worrisome when we got there and saw a big inflatable bed bug right outside the hotel is door (didnt have time to read the signs to see what the beef was about) but it was removed by afternoon (though it showed up again the monday morning after). but all in all the doubletree turned out to be a fabulous stay. very nice staff and fast elevators. always felt safe walking around the hotel is area even late at night. no complaints here as ive paid a lot more $ for much less space at higher end boutique hotels in nyc.',happy
id30836,' i have stayed at ic hotels in rome vienna madrid paris helsinki amsterdam and london. this hotel is fabulous from rooms(upgraded) to service. the only ic hotel close in price and luxury is vienna but still not quite as good. i was on business but my wife would have loved it. windows open to the outside. perfect location.',happy
id30837,' maybe it is different in what part of your hotel you stay in but my hall was incredibly noisy. you heard every kid running up & down the hall at --:--pm with parents that didnt care how much noise they made. and the foam pillows were hard. usually nice hotels have too soft pillows but these were as close to rocks as i have ever tried to sleep upon. finally got up & rolled up a towel to put up under my head. called the next morning & they offered me feather pillows instead. maybe the foam was just really old but it was really hard; and ive slept on a lot of pillows in my life. other than that was nice surroundings and the best pizza ive ever eaten was at the italian pizza pallor down the street next to the dry cleaners. awesome cheese. went back twice.',not_happy
id30838,' we stayed for - nights in end of august. the receptionist was friendly and helpful. we had a double room on -th floor. the room was comfortable and the bathroom was nice. the only negative we had was that the toilet was clogged up when we checked in. we called and they fixed it right away and that was encouraging. this sort of problem happens sometimes even big name hotels. great location close to times square and central park. great value in ny city. will definitely stay there again.',not_happy
id30839,' wow!! in the heart of san fran...a little bit of england. the rooms were spacious. clean and very cousy with the fireplace that lights at the tip of a light switch. the morning breakfasts were excellent. between the quiche and the french pastry your day begins with a smile and the energy to concur san fran. the front desk staff was very accommodating and knowledgable of the different events and tours in the area. it was a peace of heaven in a busy town. the cable cars are only - blocks away and everything else is at your fingertips. i will definitely stay at this wonderful b&b on my next trip to san fran and would recommend it to anyone going to the area.',happy
id30840,' got the room on priceline for very reasonable rate--$--. accomodation was fine though service was definitely not - star. the concierge told us--with confidence--that tkts booth was open at seaport on sundays. we walked to the tkts booth and discovered it was closed as it always is on sundays! when we told concierge this no apology not even a perfunctory sorry. at check in the clerk was rude and inattentive. gave us a key that didnt work for the room. when we came downstairs with it explained key didnt work and she just snatched it from us again without even a sorry and asked someone to make us a new key. no bell hop offered to take up our bags. didnt matter to us since we only were staying over one night. this just isnt behavior in keeping with a hotel that bills itself as - star. as for location i think true tourists (we lived in ny until recently and still commute there from a nearby suburb) should probably stay further uptown. everything you really want to see is up there and night time it is dead in the area unless you walk a few blocks up to tribeca (which we did.)',not_happy
id30841,' we had just returned from a ---day tour at california. this must be our best stay ever among all the lodgings i had picked from tripadvisor is list! this is truly a gem in san diego! besides affordable room price their service is rated top compared to some star-rated hotels that i had stayed with. clean spacious deluxe room all basic amentities met friendly staff -marie anna who assisted us during check-in & out always greet us with a smile whenever we passed by reception! love their breakfast spread! waffles cereal muffin danish and boiled eggs energized us every morning! though situated at pacific hwy there is no noise issue as mentioned in previous posts. a most strategic location for tourists easy accessible to almost any atttraction- seaworld san diego zoo beaches and downtown. i would highly recommend old town inn to anyone who need a top quality accomodation in san diego!',happy
id30842,' we stayed ther for - weeks. rooms are acceptable with space and tv cable and a decent private bath. but some maintenance is needed urgently ! moistures and various damages on floor and roof are not acceptable. staff is ok. the worst in this hotel are the surroundings. ive never seen such a loud and noisy place. if you plan to take some reste forget it. no more than - hours of silence per night. on top of that streets around by night are the place of homeless (some of them were even eating in the hotel trash bin on the back parking lot) and weird people... if you have kids never go there ! for around ---$ per night it is really not the best place to stay in l.a.',not_happy
id30843,' i stayed at the hotel in october ----. while i was impressed with the location (it is location right in midtown) i was not too impressed with their service. a couple of things: - there seemed to be a mosquito of some sort in the room. while this in itself is not a big deal (i tend to brush off reviews i read that are overly specific like this) - i felt like i couldnt find anyone who would be able to bring some sort of mosquito repellent-burner to the room. i called housekeeping and got no response. this is the first time i havent been able to reach someone ---hours at a hotel about services such as these. - internet was around $---day. this is perfectly reasonable. the only thing again was that when i asked about the procedure how to connect etc. i was given differing advice from the front desk staff from the business center on the phone tab etc. the room was not huge but fair in terms of cleanliness. i would hesitate to choose it if i had a choice between other similarly-priced hotels but the location is something to consider.',not_happy
id30844,' my wife and i just returned from a vacation in washington dc and stayed at the state plaza hotel. our experience there was great! the room was nice the staff was friendly it is in a good location to all the tourist sites. i would highly recommend this place to others.',happy
id30845,' i went to nyc for the first time in november with a friend and we shared a room with bunk beds and shared bathroom. we were pleasantly surprised by that cute room so clean and cute! the personnel when we checked in were friendly and gave us a quiet room with a nice view on the --th floor with easy access to the rooftop where we liked to go and share a bottle of wine before going out to eat even in november the weather was nice enough... i was first reticent with sharing the bathroom but we were near two bathrooms with showers and in the room there is two lights wich indicate when a bathroom is occupied so we never had any trouble with that and i must say that they were always very clean. each of the comfortable beds were equipped with a small flatscreen tv with headphones and there is a small lavatory in the room. even if the room is small there is two large windows and plenty of light and there is a small desk too. free internet access was very appreciated.',happy
id30846,' i was a little skeptical of the place because of the mixed reviews that i had read here but i really liked the hotel. the room was very small (double bed about - feet to one side one foot on the other and a few feet at the end of the bed) but it was all i needed. the bed was very comfortable the shower was great (hot water good pressure). the hotel doesnt have air conditioner but the weather was nice so it wasnt an issue. it is a little loud- i heard my neighbors shower every morning. overall i would stay there again anytime- the location and price cant be beat.',happy
id30847,' this is one of the city is classic buildings in a central location. that is both good and bad. it is good because the building is mentioned by a number of tour guides as the place to start a san francisco tour. and it is a grand old building with an ornate lobby and attractive public areas that everyone should see. but staying in an old building means the rooms are old too. our room was cavernous dark and a little depressing. however westin as always does a fantastic job with beds and betting. service was not terrible but was surprisingly mediocre and indifferent. the hotel promised vouchers if we chose not to have our room cleaned and then refused to provide the vouchers because we had not signed up in advance. the front desk made a show of checking to see if a better room was available then told us it was not giving us an undesirable lower-floor room with no view. union square is tourist central which means it is noisy full of crass commercialism and overrun by tourists and panhandlers. as a result this famous local area is stripped of local character.it should be seen once -- but is not a pleasant place to stay. it was ok to stay here once but not again.',not_happy
id30848,' i stayed at the joule for four nights while attending a recent trade show. from check-in to check-out the staff was courteous friendly and helpful. the room was a delight (grand deluxe) with a great walk-in shower. having the charlie palmer restaurant attached to the hotel was a plus. the only negative (small) was that housekeeping did not replace the soaps shampoos on a daily basis although when i asked for additional supplies they were quickly delivered. the complimentary shoe shine was a nice touch. i would definetly stay there again if returning to downtown dallas.',happy
id30849,' stayed for one week in may. rooms were basic but clean ...no pool ac or room service. easy walk tobeach and surf.. large market block away. the pb club area was also close by. parking was a problem at nite...not emough. paid $--- for week...couldnt find anything less nearby pb...watch out cuz they dont take pets or - persons in a room.',not_happy
id30850,' wanted a hotel close to union square but away from the tenderloin area. my wife and i were in town for a days shopping and wanted to stay over for dinner. after a big american welcome from the beefeater checking in was a little confusing as the desk guy was under pressure. we dropped our bags and said we would get our room later. back in the hotel we went to our room with a view - well sort of. we requested a union square view however all we got was the top of macy is and the cheescake factory. the rooms themselves were old dated quite clean but just not great. we all like a bit of charater however when you get a bad feeling about the batroom that is not good. the bathrobes were very dodgy leopardskin type cotton things from a bad ---- is porn movie. going to the front desk to ask for some information was a challenge. the lady on reception just was not interested in giving us any information and was quite dismissive. all in all the location was great. the hotel lobby is fantastic charater and the elevators are really full of character. the lobby gives you a sense of being in a ---- is hotel. just a pity about the rooms.',not_happy
id30851,' we booked our room online and were obviously fooled by the photos from the website. the lobby is not a good indication of what kind of room you will be getting! once you leave the lobby and get off the elevator at your floor you will step into a horror film. the carpets are dirty and coming apart and are taped down with duct tape in places. the walls are filthy and the doors to the rooms are the strangest things i have ever seen in a hotel....and they are all stained and crumbling. and all this is before you set foot in your room! when me and my wife set foot in our room we both almost burst out crying..it was so bad. we didnt expect any luxury for what we were paying but what we did expect was at least a clean place to lay our heads at night. this was not that place. the double bed was tiny delapidated and the mattress was worryingly stained. the bed linen was awful with a heavy itchy old blanket on top. the room itself was shocking...paint was peeling everywhere...the walls doors and carpet had stains all over them. the a-c was busted. the bathroom was actually not bad in comparison althougth i must say i tended to squint a bit when i was in there so i didnt spot anything that might have freaked me out. they were very random with the clean towels...some days we got some some days we got none. it was a good job we were to spend minimal time in our room...we got up early and stayed out very late most days just so we could be away from the place...so much for a nice relaxing lazy weekend in new york! there were always long lines at the front desk and check in seemed to take forever. the staff were kind of unfriendly as if they were doing us a favour by checking us in at all. im glad we only stayed here for a weekend because i couldnt imagine being there any longer than that. anyone that goes back to stay here after one visit much be a masochist! i would never stay here again...and would definitley advise anyone i cared about not to stay here. do not be fooled by the online photos or the location spend a bit extra money and go and stay somewhere else. this is what we will do next time. this place is daylight robbery and im surprised that people can get away with running such a dump of a hotel in this day and age.',not_happy
id30852,' my place of choice in phoenix and not only because of marriott points. the rooms are comfortable with big flat screen tvs and the staff has always been extremely pleasant for the -- years i have been coming back on business trips. the pool gets good afternoon sun and best of all there is a great la fitness center right next door and plenty of restaurants shopping and movie theatres within a five minute drive. what more could a business guy want.',happy
id30853,' ive stay in the bwi area a half dozen times -- the sheraton a few times the residence inn the holiday inn and once at the four points. the four points was my least favorite of those. in fact id be hard pressed to call it a --star hotel. - --- maybe. the wing i stayed in had a horrible humid-musky funk that didnt go away when i got to my room. they provide portable de-humidifiers in the rooms but carpet and furnishings are imbued with the funk so the de-humidifier doesnt help with the funk. the beds were comfy with a lot of pillows. that is one thing i really like about starwood hotels and kept the hotel from being a - in my book. there doesnt appear to be any way to get to your room except through the lobby. if your room is in the back of the hotel as mine was then youll have a long haul. cmon starwood is it that hard to give the rear and side doors swipe access? the restaurant was ok but nothing special. it was somewhat dark as it is at the basement level. the food was ok but i only ate there one night and really how hard is it to get a burger and fries right?',not_happy
id30854,' we stayed at the holiday inn on the bay for one night aug -th. we were concerned after we read the reviews about the condition of the rooms the staff and noise. we found the staff to be very friendly and helpful. my husband was celebrating a birthday and they greeted him with a song wine and bought us breakfast. we had a bay view which was beautiful. we could hear the train when we where on the balcony but found the room to be quiet. we would definately staff at this property in the future.',happy
id30855,' the location was absolutely perfect for our short weekend trip. this was me and my friend is first visit to nyc and we wanted to hit the major attractions that we could in our short time frame (arriving friday and leaving sunday). although there was a lot of walking involved we didnt mind the walks and were able to see grand central station central park -th avenue times square st. pat is cathedral rockefeller center macy is and empire state building and i felt we had adequate time to do everything. saved a lot of money on transportation. the room especially the bathroom was more shabby than i wouldve liked but overall with such a short trip we werent in our room much anyway. check-in on friday was very busy and our original room wasnt ready at - but we were anxious to get sight-seeing so we took a room on the third floor that was ready. probably the reason for the more run-down room but again we didnt care much. overall this is a great location continental breakfast was also great and probably wouldve given a higher rating had we been able to use our original room as i assume it wouldve been nicer.',not_happy
id30856,' great friendly service. comfortable room. excellent location right in the loop. great restaurants theaters clos by. do use the concierge for directions and tips. he really knows chicago. take the cta orange line in from midway airport to the washington street station just a block from the allegro. no need for a car.',happy
id30857,' we had a great time at the hotel allegro which was convenient both to the wedding that we were attending in the chicago area as well as downtown. the staff was professional and friendly and the wine hour was great! would definitely consider hotel allegro for my next trip to chicago.',happy
id30858,' the stay at independence park hotel was great. the front desk staff was extemelt helpful providing directions calling a cab and everything else in general. excellent location for visiting all the historical district sights. also the breakfast was great every morning of my stay with polite helpful wait staff.',happy
id30859,' you wont find a more central location in center city. the staff is extremely friendly. the room had lots of light was tastefully furnished and very cozy. there were so many bread and pastry choices at the free breakfast buffet i was completely unable to make up my mind. if you arrive hungry (or get hungry during your stay) there is a wonderful restaurant-bar called tria directly across spruce street. i would definitely stay here next time i come back to philly.',happy
id30860,' second trip to nyc excellent hotel front of house staff all very friendly and polite. stayed for -- days in a - bed suite on the --th floor. as we were a family of four very handy to have the two bathrooms and the kitchen to store our drinks and snacks cant fault the hotel at all ---% amazing stay and service very handy haveing dunkin donuts right next door to grab some breakfast also had breakfast in niles bar next door and it has to be one of the nicest we have ever had had a meal at harringtons across the road also also worth paying a visit to the stage door deli-diner and just furthee down on the next block the tick tock diner very reasonable with excellent food a very good location cant fault the hotel will definately stay here on our next visit many thanks to all for being so accomadating',happy
id30861,' pretty tired property. they are starting the process of making it modern and i am sure it will be beautiful again. the location is right across from grant park. i had a room that had views of the park and the lake. lollapalooza was in the park for a couple days hosting ------ kids over a few days. i could hear the music but wasnt bothered by it. you can also see the navy pier and the fireworks',not_happy
id30862,' the location of the hotel is excellentalthough with no view of the river walk other hotels like westin have a better view.but the cleanliness and the ambience is very good.service is also top class.but what makes this hotel stand apart is it is breakfast buffet.even if you do not stay at this hotel i would come here just for the buffet.this buffet is truly off the scale especially for the servicequality of its food and the spread. this buffet in san antonio is a hidden gem.come and have their buffet and you will not regret it.',happy
id30863,' we have stayed here a few times in last four years and twice recently. location is a block from freeway and convenient to a huge number of well known stores and restaurants. this hampton is about - yrs old and is in good to average condition for that age. some noise thru walls-floor from others walking-stomping in adjacent rooms. breakfast juices were tasteless and watered down on our last - visits. our room is toilet had a very noisy internal leak-drip due to a worn flapper valve & its internal pull chain fell off inside the tank when we jiggled it to try to stop the dripping noises.',not_happy
id30864,' i have stayed in a decent amount of cheap hotels in my lifetime so i can say that i have grown used to the lack of commodities and luxuries that come with more expensive finds. however for being the most expensive cheap hotel i have ever stayed in it was by far the least admirable. there were hairs in the sheets rust in the bathtub no hot water in the shower blood on the sheets and the heat did not work (and anyone in chicago during the fall and winter nights can tell you that heat is a bare necessity!). when we asked for new sheets and more towels we were told that the linen closet was locked and that there was no way to get in without the key. in the morning at about --:-- pm maintenance came pounding on our door demanding to us that we had to leave since checkout time was at --. when we responded by assuring her we would be out in - minutes she yelled back at us now! on our way out we asked to speak with the manager and the same lady who claimed to be management told us that the manager was not present at the time.... if you are looking for a cheap hotel or motel in the chicago area try to stay away from the abbott hotel and if you dont mind staying in a less-than-nice neighborhood be sure to check out the chicago lodge on w. foster in -----. it wasnt bad for $----certainly seemed like a luxury motel compared to this crap hole.',not_happy
id30865,' ive stayed at this aloft several times and always find it friendly clean and providing excellent service. this hotel offers a shuttle pool bar lobby wifi & free in room wifi. this is a really good concept for a business or leisure travel hotel. be sure to stop and see jeremy in the bar. my go to san antonio hotel.',happy
id30866,' my boyfriend and i stayed here for three nights on a trip to columbus. it was exactly what we were looking for in a hotel: clean convenient and moderately priced. the pool hot tub and sauna were great and we enjoyed the continental breakfast a lot.',happy
id30867,' we stayed here for - nights and could not fault it the room was great with fantastic views the bed very comfortable. all of the staff were very helpful and friendly at all times. we had breakfast in the hotel and found the choice on the menu very good. we didnt find the location a problem and walked to the tourist areas with no problem. should we return to san francisco we would love to stay here again.',happy
id30868,' i chose this hotel because a discounted rate was offered to mayo clinic patients--i was not expecting it to be so very nice---the room i had was just great-- and the bed was so cushy and comfortable i didnt want to get up to go to my clinic appointments--and the shuttle service to the mayo was so convenient -- have to go back to the mayo again--i will definitely come back to wingate for my next stay-- i really appreciate the service i received a wingate-- my mind is at ease-- thank you',happy
id30869,' where do i start. -. no bellman to assist with - peoples luggage -. room had no towels on arrival @ - pm -. bathtub had hair in drain -. a-c...non operational -. rude staff when asked to review problems. -. no response when conplained over hotel website after trip. you book it...you can expect the same. i travel -- weeks out the year never have had this bad of an exprience.',not_happy
id30870,' we booked this hotel through a package deal and got it for a great price with flights. it was a super hotel with very friendly staff and very clean. the rooms were a good size for nyc hotels. the bathroom was a tad small but fit for purpose. the beds and pillows were very very comfy. there was great storage area and the rooms had a safe in them. we were able to check in for our flight from there free service they offer.',happy
id30871,' this is a great modern hotel with a bit of character. friendly and helpful staff everything you could possibly need from a hotel. its in a great location in fishermans wharf plenty to see and do and if youre lucky you may even see the golden gate bridge through the mist.',happy
id30872,' this really is a great hotel. most of the details are in the other reviews and i wont repeat them here. weve put a few pictures in but it really is a lovely place. small enough to offer a personal (it doesnt take long for the staff to remember your name) and friendly service. their packages are very good value and offer effective savings. the only fault is their accounting. our mixture of packages over various days seems to have thrown them into a spin and we still havent got the final invoice quite right. this said everyone tried to get the maths to balance but we had a very early checkout and just couldnt manage it in time. our mistake - no one without a very early flight to catch would want to checkout of this hotel early!',happy
id30873,' stayed - nights this last weekend with spouse daughter and - month old grandson visiting a family member living in dc. tera at reception made sure we had the pack n play in our one bedroom suite and was helpful with other requests as well. two other parties we encountered were jose at the front desk and gladys a housekeeper who made sure our stay was comfortable. as noted elsewhere rooms are a bit dated but adequate for a short stay. breakfast was above average compared to their competitors in the same hotel class. no need to comment on location. dupont circle. parking is expensive but that is the case in dc. as rewards members we certainly will be back.',happy
id30874,' this hi exp was in line with all the other holiday inn express locations. quiet clean rooms. although our arrival & departure hours were off schedule the staff we did interact with were helpful & polite.',happy
id30875,' the oxford is so much better than comparable high-end hotels. service and staff are outstanding and amenities including town car rides internet morning coffee fitness club and even printing are free! the -- or so rooms are quiet and full of character and i felt cocooned here during my three-day stay. this intimate spa hotel will definitely be my choice on my next visit to denver.',happy
id30876,' dated hotel people were ok valet was -- per day. really ? service at bar was slow. rooms are dated and while clean they were worn. dont think i would stay again',not_happy
id30877,' i originally had a couple problems with customer service in my stay. i was contacted directly by the hotel manager and my view of the customer service was changed. during my stay the hotel was extremely busy. i only booked for one night and was not in the room much. i believe that the problems i encountered would have been corrected immediatly had i noticed it sooner. i would stay at the hotel again but would only stay in one of the larger rooms.',not_happy
id30878,' my wife and i stayed here with a friend for - nights in june. on booking in the receptionist bless her realised we were a married couple and upgraded our room to a double. our friend is room was bijou but ours was a good size. modern fittings and immaculately clean with a huge bath. the soap -shampoo rack was odd- it was hung on the shower fitting and was so high it was out of my wife is reach. similarly the bed was huge and high- she had to take a run up to get onto it! once in it though it was very comfortable. the air conditioning was a window unit and was a must in june. it was a touch noisy but better that than sweltering. it obscured the window but as there was no view it really didnt matter. staff were friendly and helpful. would i stay there again? yes without a hesitation. would i recommend it? yes- it is good value for money in new york and the location between -th avenue and madison square gardens is great.',happy
id30879,' the hudson hotel is a very cool and busy hotel with isocialising the main focal point - - skybar - terrace bar and a popular nightclub in the lobby. we had a good experience at this hotel contrary to most the reviews on this site. staff were very helpful sabrina in reception very friendly and even provided us with a complementary bottle of champagne for my girlfriends birthday - thank you!! - and the concierge to help for even the smallest reasons. the rooms were small we were in a double-queen size (--th floor) which had enough room for the amount of time we spent in there - however the bathroom was small and anyone over - foot my have had trouble using the toilet (seated) as it was directly opposite the dividing wall!! but unlike some reviews our air con was along the side wall had two very large mirrors on each wall and a wall mounted flat screen tv. rooms cleaned to a good standard with fresh towels daily and we were not bothered by housekeeping staff like in some hotels. i agree the bar is very pricey - $-- (£--) for two cocktails which were mediocre but you are paying for the surroundings and very cool (scantily clad) and friendly staff. hotel situated very well for both local amenities and the major attractions times square about -- minutes walk. its worth noting at this point that there are some very good local restaurants bistro -- for excellent homemade pasta and cognac for amazing steak and atmosphere. we never ate at the hotel so cannot comment on the facility. the pictures on the hudson hotel website do the hotel justice and are a good reflection of the facilities. the hotel like most places in new york is on a busy road and traffic noise is ---- - a room facing a side street may be quieter. overall a pleasant stay recommended for young couples wanting a crash pad with the option of cool bars and nightlife on your doorstep.',happy
id30880,' we booked the sheraton through hotwire.com and picked it because it was cheap and it said wed have free internet. we thought that meant wed have it in our room - unfortunately we did not. you have to use the link cafe downstairs below the main level to get free internet - it was $-- a day to have it in your room. that was a bit disappointing. otherwise the location was good (near navy pier not far from millennium park right on the river). the room was clean although in the bathroom we found it funny that they had cut a hole in the light cover to accommodate a different bulb. the staff was very friendly and we enjoyed our stay there. wed recommend it but likely would try a different hotel the next time were in the city.',happy
id30881,' i was recommended this hotel by my uncle. it was everything we expected. all staff that we encountered were always friendly and helpful. our room was perfect - ----: corner room view of -th and --st a king bed and pull out - perfect for - travelers. (we did turn the pull out couch so it was parallel to the bed - it fit better when the bed was open.) the breakfast was always re-stocked and though a small line formed around -:-- it was never too long and everyone seemed to find a table. the line was only for the hot food - if you wanted juice cereal fruit yogurt muffins - you would not have to wait. the location is outstanding! we could walk to central park times square rockefeller centre restaurant row -th ave shopping. it is an easy walk to many subway lines. we came home at midnight one night on the subway (me with - teen girls) and felt safe at all times. also we loved the apples in the lobby and the yummy cookies in the late afternoon. i would stay here again definitely.',happy
id30882,' spent - nights at the carlton for my wifes --th birthday. apon arrival was greeted and told that our room was ready great news as we arrived in the morning and had only expected to drop off luggage. room was small but clean and view from window was excellent. clear view of the empire state building. after quick shower we walked (- blocks!!) to the esb and then onto times square etc. as we were only staying for a short while we didnt spend too much time at hotel but staff couldnt have been more helpful. the lobby is massive and if you want a quiet - mins take a seat and relax. idea for travellers on a budget get coffee etc from dunkin donuts on the corner before starting your day sightseeing. final joy was when asking for taxi back to airport they sorted a limo transfer!! all this cheaper that preset taxi fare $-- from airport. would book again for next stay planning to do so later in the year.',happy
id30883,' have just spent four nights at this hotel with friends. although there were some minor housekeeping oversights generally we were very with our accommodation. our rooms were bright and spacious and had everything you might expect from a hotel of this standard. beds were comfortable with good quality linens and overnight was very quiet considering the location. communal areas were spacious and the girls and guys on the front desk were to help with late check outs transport left luggage and neighbourhood reccommendations. we very much enjoyed our visit to new york will certainly revisit and would be quite to stay at on the ave again. the local neighbourhood boasts some good quality bars and restaurants and several great diners for breakfast new york style. top tips: we tried the manhatten diner (right across the street )and sarabeth is for breakfast and right around the corner there is a great restaurant called citrus.the amsterdam bar was a lovely place for after dinner drinks. we say go there and have fun!!',happy
id30884,' you can not go wrong with staying at the pearl. the location is superb! we walked to all of our shows rockefeller center radio city music hall and even down to central park (about -- min walk). the staff was most helpful with any request we had and the complimentary breakfast and wine reception was just an added perk. our room was spacious and clean and the bathroom was state of the art! separate shower (with a rain head)and tub large vanity and decadent philosophy bath products all made for the perfect stay.',happy
id30885,' my in-laws and spouse experienced flight problems on our way home from the dominican republic and found it necessary to stay the night in phoenix. embassy suites is usually our go-to spot for business and pleasure. however on this particular evening problems only continued once we arrived at the hotel. i must say our pick up from the airport was super efficient. our van was awaiting our arrival upon walking out of the airport and had an ice chest of cold water and a smile to greet us! wonderful service! we arrived at the hotel and check in was rather awkward. the young gentleman in uniform seemed scattered and lost. the second young man who only had on shorts and a polo shirt seemed more reliant and familiar with the set up. once given our rooms we were told to take the elevator to the second floor where our rooms were. the elevators were out of service so we lugged our packs up the stairs. the hotel seemed to be in a shamble. not the usual state for an embassy suite. once in our room which was older and smelled musky we began to unpack and check our must needed bed. the bed covers were stained and did not look or smell clean. our sheets though nicely made were not clean either. we found unmentionable hairs on the bottom sheet. that did it we called for another room. when the security guard arrived he told us room --- but clearly the card said ---. he called the front desk to verify and was told ---. upon walking to our new room (after the security guard left) we found the key card did not work. this became overly frustrating considering we were tired from travel. finally the guard brought our the correct key. this room was still antiquated the clock did not work but it seemed cleaner. the hours of the pool are midnight so it was loud as this is an outside cordoor facility. the following morning we showered to low water pressure but did get a good breakfast. unfortunately nothing in this hotel seemed clean?! once again the van driver was super ~ unfortunately i really didnt feel safe at this hotel which is not something i expect from an embassy suite. but it was a must do situation.',not_happy
id30886,' was in los angeles on vacation with my family of four and found this hotel (back then it was new otani) for a reasonable $----night. the room was rather cramped with - double beds and the walls were thin. the worst part was that because of its downtown location there were many helicopters flying around that made it hard for me to sleep. the tea garden sounds nice but in reality is rather small and not exactly a long romantic stroll. not much in the area and so like much of la youll need a car to get around. the staples center and koreatown are only a - minute drive away and there is a small japanese plaza with a couple restaurants and shops within walking distance. i would not recommend unless you got it really cheap.',not_happy
id30887,' beautiful hotel gorgeous room super clean. great place to stay. trolley steps away. terrific staff.',happy
id30888,' beautiful hotel in great location with friendly staff and excellent value. the staff was very attentive to our needs. the rooms were beautifully finished comfortable furniture beds and brand new tv. the bathroom was pristine and well taken care of. the roof top pool is a place that was creatively developed with our guest is comfort and relaxation in mind. life guard (russian girl – forgot her name) was so helpful with smiling face :) the staff made an effort to make us feel welcome the hotel clerk gave us a map and marked all the major attractions. i highly recommend this hotel... i can’t believe it is only a -.- star!!',happy
id30889,' this is a historic hotel that has retained much of its past splendor through attention to detail and obvious tlc. i stayed here on a business trip and was in total awe of the beautiful decor. my visit was close to the xmas holiday and the lobby had an enormous tree decked out with xmas cheer. the staff members were unfailingly helpful and friendly. the food which was catered by the hotel for my affair was really good. the hotel is located downtown and is centrally located to many attractions (within easy walking distance). there are also many fabulous cafes and shoppes located within easy striking range.',happy
id30890,' enjoyed our stay at the crowne plaza river oaks from the minute we walked into the eclectic and elegant lobby area--mainly due to the upbeat atmosphere with employees smiling and courteous. immediately upon arrival the valet helped with our bags and check-in was quick and pleasant. the charming concierge (mandy) introduced herself and later not only helped us with dinner reservations but personally spoke with the restaurant is manager to ensure a top notch dining experience. this area of houston probably has the busiest restaurants in town so this proved to be a great bonus! and the chocolate chunky chip cookies handed to us upon arrival were totally delicious. the hotel also offers a free shuttle service within three miles. location convenient to the galleria downtown medical center convention center museum district and sports arenas. our room was large clean and included a microwave & small refrigerator. buffet breakfast included omelet & waffle station fresh fruit potatoes cereals-hot & cold bacon sausage & fresh bread.',happy
id30891,' stayed here for - nights over thanksgiving weekend. check-in was a little crazy because they were booked and the christmas tree lighting was that night. although the room was small and we looked right into someone is office in the next building we loved it. the bed was one of the most comfortable wed ever slept in at a hotel. the down comforter was warm and the sheets were soft. the bathroom was small but clean and more than adequate for our needs. the hotel is located right in the center of union square so as soon as we walked out of the hotel we were looking right at all the great stores & shops. for such an old hotel with all it is history they have done a magnificent job keeping up the hotel with all the modern needs of today is traveler.',happy
id30892,' i cannot remember staying at any hotel before with such great staff. they all knew my name whenever they greeted me. they could not do enough to help and were extremely professional. we stayed in the gold building in a large corner suite with balcony. great views of the river. lovely big shower room. lounge in the gold building beautifully appointed with wonderful snacks in the evening. the only downside is the lack of a pool (hence - stars rather than -) but even considering that i would have no hesitation in staying again when next in boston.',happy
id30893,' this hotel was the last one on our trip. we had flown in at around -pm and organised a kangaroo check out which means you dont have to check out until -pm the following night. they had a courtesy shuttle to the airport and a -- hour cafe and a really nice restaurant - (the restaurant was a little pricey but the food was great) the room had a great view watching all the planes land and was very clean the only downfall was the small size of the double?? beds...we were too tired to notice... good for stopovers',happy
id30894,' i reserved a room at the mt vernon recently because the hotel was close to the convention center in baltimore and had reasonable rates. i stayed for two nights and really enjoyed the stay. the room was very clean and the room and bathroom had been recently upgraded completely. they have a funky little cafeteria adjoining the hotel lobby that serves breakfast lunch and dinner. it is not an order from menu type of restaurant but they had two hot entrees and vegies etc for the lunch and dinner meals. the food was good down home type faire and very reasonably priced. the breakfast was huge - lots of eggs sausage bacon hot cakes biscuits-gravy. i had my fill! all in all the hotel is a bargain and the staff was very responsive. and as i mentioned the hotel is very clean. id definitely stay there again.',happy
id30895,' rather worried about the location as it was independence weekend.no need to worry the room was quiet and peaceful and the largest room we have had on all our five visits to new york.it was well appointed and very clean.the staff were exceptionally well motivated and the concierge and portering staff were effecient and very helpful.i would recommend this hotel.do not be put off by the less than salubrious entrance inside it is clean bright and welcoming.if we go back to new york i will certainly use the hilton times square',happy
id30896,' the best location you could ever get at a reasonable price. free parking. there is no breakfast but then it is so close to everywhere. i would definitely go there again. the only flip side was that the internet never really worked for me in the room so i had to go downstairs and sit in the reception to get proper signal',happy
id30897,' we stayed here with my three daughters and loved it had a two bedroom suite and it suited us perfect. what a great bunch of folks that work here. we will be back.',happy
id30898,' stayed here on a business trip during four nights. it is a very good hotel with complimentary breakfast and also complimentary drinks plus food on tuesday wednesday and thursday evening. the hotel is not in the city centre but it was close to the company i visited. it is located a - minute drive from carlina place mall which has some good shopping. there is a swimming pool a small gym and also the possibility to use the hotels barbeque for own purchased food. the hotel also has a nice inner yard with a putting green :) to summarize: it is a very good hotel with all amenities you need.',happy
id30899,' our family of - took a trip to washington dc for our first time. i chose this hotel because it was close to the metro close to chinatown and offered free breakfast and internet access. the neighborhood did seem kind of shady but we always traveled in a group and the metro was close by so that was not a big deal. my family is chinese so it was convenient to have chinatown nearby for dinners. i was impressed by the clean lobby and friendly staff and even more so by our room. the furniture seemed new beds and pillows were fluffy and nice bathroom was clean and they even provided a nice sized roll away bed at no additional cost. the breakfast in the morning was a great plus. there were eggs and either ham or sausage buscuits muffins bagels fruit and juice. that was very convenient for us so we didnt have to go out to look for breakfast. my only complain about the hotel is the price we paid for it. it was an average of $---.-- a night...probably because it was around spring break. all in all we had a great vacation touring dc on our own and our stay at the hampton inn was very enjoyable.',happy
id30900,' it is a typical business oriented hotel: shiny large lobby conference rooms posh restaurants and rather small but okay and clean rooms. never mind i enjoyed staying with the family for a couple of nights. the kids loved the spaceous pool. breakfast buffet was superb. though i had a bit of a run-in with the waiter when he pointed out that we as a family of four had only two bfast vouchers. i asked him whether my kids were supposed to starve or whether two people had to watch the other two eating. i dont know why we had only two vouchers and i wasnt in the mood to make much fuzz about it. dont get the wrong impression: i was immediately offered the deal that only one extra breakfast was charged and the restaurant staff was very friendly and competent. overall i was very satisfied with the hotel.',happy
id30901,' spent - nights at the westin chicago river north. was in walking distance of everything! only had to take a cab one night out to the apollo theatre. . .everything else we did was easy to get to by foot (even in the rain). restaurants shopping and everything else is easily accessible from here. rooms were nice heavenly beds are always great and the concierge lisa was amazing. on our return trip we will stay here again:)',happy
id30902,' top notch hotel with impeccable rooms. outstanding and very chic theme throughout. the room was beautifully designed for comfort. well stocked bar and bathroom amenities. the mood lighting controls were a nice touch of class. the staff was very friendly and accommodating and you cant beat the location. the hotel room doors are a bit loud when they shut. it was a bit annoying in the morning hearing my neighbors leave. however overall this was one of the most memorable hotel stays ive experienced and i will definitely return.',happy
id30903,' the hotel was clean as a whistle. we had a really large room with a huge window facing the boston harbor. it was actually very luxurious.',happy
id30904,' room was nicely renovated in west coast style and we had a comfortable sleep. this sums up the good things about our stay. the desk hadnt been wiped clean and there was a sticky section of the carpet. also the room had a strong musty smell. the street noise was really loud and was of course much worse with the window open (so airing out the place was difficult). had to request towels and this was not taken care of by time we returned to the room after several hours. had to call again for service. as a sheraton i expected a certain higher level of quality but found this property didnt measure up to others in its class.',not_happy
id30905,' we had one night and wanted to stay in union square. hotel diva had a wonderful and accomodating staff. the room was everything we wanted clean very comfortable bed and pillows and a nice size room. we even slept with the window open and it was surprisingly quiet. we would stay here again.',happy
id30906,' the staff was extremely friendly and very helpful. the rooms are outdated but clean. i had a sitting area and a bedroom which was nice. however the breakfast was terrible. the only hot food was eggs and bacon. the eggs were burned. it was an average stay overall. i was not disappointed or impressed. the location is very good though as it is right on ---.',not_happy
id30907,' i spent my - year anniversary here and it was perfect. garnet lee was very helpful and took very good care of us. the house keeping staff responded to our requests in a lighting fast manner. thank you for a memorial stay. see you next year! thanks dumont!!',happy
id30908,' excellent location. only spent one night here but my pillow smelt funny i shouldve asked for a new one but it was late so this is partly my own fault. however everything else was adequate and price reasonable.',happy
id30909,' i stayed at the mansfield for business. i received a room on the second floor. there was construction right outside my window. the air conditioner made noise for the entire night. it was impossible to sleep. when i called downstairs to ask for assistance they said that there were no non-noisy rooms left. they seemed fully aware that their ac units could drive people insane! the room was very small especially the bathroom. to add insult to injury after i checked out following my first night is stay they charged me for - nights.',happy
id30910,' i stayed there for three night. my room was not big but it was perfect for one person.it had an iphone docking station which was super nice addition. breakfast was not included in my deal so it was an extra --$ but was very good and it is served on a beautiful balcony . it is just in the midst of downtown walking distance to public transportation stations multiple tourist attractions restaurants and shops. staff was always helpful. overall great experience.',happy
id30911,' i was here for - days on business. hampton is smack up against a holiday inn and a candlewood so there is lots of travellers in the area. location is great - there is plenty of restaurants in walking distance and you can walk to javits center in about -- minutes. the front desk welcomed us and was very efficient without being impersonal - just what i like. self-serve breakfast each morning is croweded but well stocked and makes mornings that much easier. warm cookies when you get back each day are a very nice touch and much appreciated. concierge and front desk staff were excellent in communications on minor engineering jobs that needed attention. couldnt have asked for more even at a - star property. the one area that brought this back down to averge was the housekeeping routine. being nyc and how much a premium there is for space there are only - elevators serving the -- floors. with only - rooms per floor this shouldnt be a problem - and most of the time it wasnt. the breakdown happened each day as the housekeeping staff would monopolize one of the elevators and keep it locked on floors as they did room checks (yes i watched this happen). there is no reason staff that is only walking around with a clipboard cannot release an elevator when they have to step out (however briefly) to check on their staff. even more infuriating was the fact that they would stop at multiple floors that are close together instead of taking stairs. and yes this happened while guests waited in the elevator and on various floors to use the elevator for it is intended purpose - getting out. i would wait ---- minutes on average while this was happening - very frustrating.',not_happy
id30912,' having being moved here from the original hotel we stayed at we didnt know what to expect.. what a brilliant little oasis. the hotel is located right round the corner from the empire state building macys and a few blocks from times square..they have a brilliant conceirge service very helpful and on check out will look after your bags while you take your last look round the city. we were very lucky to be upgraded to a suite. with - queen sized beds in the main room and a seperate bedroom with a further queen size bed. you have your own mini fridge to store drinks after all your sight seeing. they have a roof top terrace for fantastic pictures of the empire state and to top it all off had a fantastic breakfast.. continental but had lots of different bagels muffins and cereals. they offer room service and a laundry service. i intened on returning to new york again and will be staying here.. tip: if you visit central park be sure to get a horse and carraige. our driver was jazz! really knows his stuff.',happy
id30913,' there are some pluses to the hotel edison: it is close to times square; the check-in security and housekeeping staff are friendly; the price doesnt kill your budget. however the negatives far outweight the positives im afraid. i stayed with three friends. there was mould growing on the bathtub and up the wallpaper in the corner by the window. the faucet was loose and almost detached from the sink. there was no fan ventilation in the bathroom so after a shower the entire room was like a sauna *and* the condensation fell like rain on your head (literally!) at one point our water was *brown* at another it stopped working altogether. only enough hot water for two showers in the morning. there were only two available open electrical outlets in the entire room (one in the bathroom one in the corner by the mould strip by the window) -- both of which were loose so when you plugged something in the cord just fell right out again! the chair in our room was dingy and threadbare. no coffee machine or other average amenities that you find in even a super -! id also recommend that the hotel invest in vibrating pagers (or something similar) for use when waiting for the valet service to bring the car around. i know theyre busy but we had a -- minute wait standing around in the lobby with *no* chairs and one of our party was pregnant. not very cool. im not normally a picky person when it comes to hotel rooms. something like threadbare furniture i would normally disregard. but added in to all the other issues the room was really barely livable -- esp. the mould issues and the dangers of the electrical outlets. unfortunately i cannot recommend this hotel.',not_happy
id30914,' this was our first visit to chicago. the staff to a person was most friendly & courteous. everyone went out of their way to answer questions give directions etc. stephanie of guest services helped us with tour reservations & recommended local restaurants for chicago cuisine like deep-dish pizza & hot dogs!! we had a room on the --th floor & it was very quiet. everything we wanted to see was easily accessible via the el bus or on foot. i would definitely stay here again if the opportunity arose. thank you.',happy
id30915,' in town for business and this is really a good location. the room im in is a queen room and although expensive by any other city standard the room is lovely. ive stayed at multiple places in nyc and the room is about the same size as other hotels. the hotel layout is quaint with lots of older millwork and central staircases. no view to speak of but that is not an issue for me. i found the duvet cover to be kind of stained on the outside pulled it down and found stains on bottom side as well. staff replaced within -- minutes. relatively quiet and front guest service people are friendly.',not_happy
id30916,' my boyfriend and i just moved to san diego ocean beach area from santa fe new mexico (though we are originally from seattle). we moved without a place to live in ocean beach and did a quick search on the garmin to find a hotel in ocean beach. the ocean beach hotel popped up. we called and they mentioned the very reasonable prices. once we got there i noticed the hotel is literally across the street from the ob pier and ocean. rooms are incredibly clean cute and makes you feel you are at home. honestly i did not want to leave! the service was outstanding and we had no trouble staying a few nights while we searched for an apartment. the parking lot is behind the hotel but has video cameras since we had packed our lives in the subaru we wanted to make sure it was secure. we never had any problems. there is a great taco shop a few yards from the hotel which is open late. a plethora of restaurants and bars are within walking distance. everyone that worked at the hotel was very friendly and helpful answering all our questions. we will definately be back and i encourage you to try it! - cassandra conner',happy
id30917,' the only reason to stay in this hotel is for its proximity to usc. the room i was in had a motel - feel to it - peeling wallpaper scratchy sheets old & tired air conditioner musty hallways. i understand they are currently renovating though and i have high hopes that this hotel will someday be a better place to stay. the elevators need some work - one of them would come to the floor open the doors - inches and then close quickly. i would then have to wait for the elevator to be called to a different floor before i could push the down button again. during one elevator ride it stopped on a different floor and the people got in and it started to close the doors but then stopped. one of the men inside physically pushed the doors closed and we continued on our way. on the morning i was leaving town my bathroom sink started convulsing-literally a cable came down and started spewing out brown liquid while making a machine gun like noise. i called to the front desk and they werent overly concerned just said they would send someone up. ten minutes later the sink started gushing water. i called back and they didnt answer. so i gathered my stuff and left - wet hair and all (hard to dry your hair when you cant get in the bathroom). i did check out and let them know about the sink and that the carpet was now getting wet and she again wasnt concerned. i only ever stay here if i have to be close to usc. for the price you can stay at a much nicer hotel in la. long beach even - way better hotels for the same price.',not_happy
id30918,' i was back in nyc recently in early june. spent - nights at the mave before my friend and i went to boston for - nights. after our boston trip we were back in nyc and we stayed at the mave for another - nights. we stayed at the --th floor during our first - nights and we encountered low water pressure in the shower cubicle. hence this made our shower time longer than usual. we requested for lower floor for the next - nights and had no problem with the water pressure. as mentioned in my previous tripadvisor review which i contributed in dec ---- beds are comfortable and rooms are cleaned daily. staff is nice to guests and helpful. the location of the mave is good as it is near to green line subway which brings you to a lot of places in nyc. if you want more room space you may consider booking the madison king or boulevard king rooms. i will opt for the later for my next visit to nyc. on the whole i am thankful to a great team of staff at the mave who made my -nd visit to nyc a wonderful experience.',happy
id30919,' a great hotel that is about --- feet from the entrance to safeco field. i arrived at the hotel by car from the airport and in mid-afternoon traffic it took about ----- minutes. the hotel offers only valet parking but for $-- it seemed comparable to other parking lots around the area as it was a game day. the hotel is very clean and i was checked into my room in minutes. the room is very modern with all the amenities you would expect in an upgraded hotel room (fridge microwave high-speed internet access). i went to the mariners game that night and for my first time at safeco it was about - minutes from my room to my seat in the stadium! the location cant be beat for those going to a ball game.',happy
id30920,' i bought a --day trip to the arizona grand resort as a living social escape. from their website i knew that children had to be at least -- tall to ride the waterslides. i specifically measured my son and he was --.-- tall. i was not going to buy the escape if my son could not ride the waterslides (he loves them). that was my whole reason for purchasing the getaway. when we got to the waterpark he was much shorter than any of the signs. (i would say the signs are at -- .) needless to say he was very disappointed and so were we. when we checked out i mentioned this and was told that next time i should go to the lifeguard office inside the waterproof and there they have an accurate measure that i could use - and they would initial his wristband. all signs in the park should be accurate! of course we were checking out and could not try it out so he never did get to use the waterpark. i sent management an email the next day but i have still not heard back. we were very disappointed as the waterslides were our main reason for visiting the resort and disappointed that i havent heard anything back from them. the waterpark was fine. it only has - waterslides (with a -- minimum height) a lazy river and a wave pool (not big waves). i think there was a baby pool too. it was crowded but we were there easter weekend. we ended up on very slanted grass. i ordered food at the main bar and the food came very quickly both times. as for the resort itself it is nice but not - stars. the rooms were clean. the tvs are pretty old. not that i care but they are pretty grainy. i couldnt find a channel listing anywhere in the room. and in case you are looking for the remote control it is the game controller that is hooked to the back of the tv (although i couldnt figure out how to do the volume on it.) you are supposed to get a newspaper every day as part of the daily resort fee but we did not receive one at all. you were supposed to get coffee and there were some packages in the room when we checked in but no coffee maker so we could not make any. our escape included breakfast in their restaurant. they have a very nice breakfast buffet that we were with. (for those with the escape they credit you $-- per day for - breakfasts. you can choose whatever food youd like.) we visited rustler is rooste for dinner one night. i had made reservations through the resort before we arrived and the confirmation email did say because of the size of your party you will be given priority seating to be seated before any walk-in guests. and that is what happened. we didnt wait long though. that place was very crowded and we were there at -:--! live music and a beautiful sunset and view. the food was fine but not extraordinary. the kids will love it. the live music there is a big slide they can slide on in the restaurant and a live long horn bull outside the restaurant. plus they get a fuzzy pink special dessert. our room was in mountainside and you did have a little walk to the waterpark but that was fine - we didnt mind. we also had an older room not the ones pictured on the website. but it was fine. i wouldnt recommend trying to walk to rustler is rooste. it is quite a hike. and if you decide to drive you need to drive through the resort to get to it. do not leave the resort to try and get to it.',happy
id30921,' reserved-requested - connecting rooms for one night. paid for deluxe which claimed to be harbor view. one of the - rooms had a nice view of harbor; second room had older fogged windows; and there was hardly a view. although the hotel claims to be non-smoking ; there was a strange odor in both rooms. rooms are outdated and overpriced. lobby however is beautiful. nice buffet breakfast.',not_happy
id30922,' i stayed for one night in january to attend an event at cobo hall (which is a short three-block walk from the hotel). the room was spacious clean and well-equipped. the bed was a bit too soft for me but others may like it. the walls were solid -- i couldnt hear any noise from adjoining rooms or the hallway. the front desk staff was incredibly friendly offering tips for my visit and ensuring that i had everything that i needed. i would definitely stay here again.',happy
id30923,' the location was near our work venue so it worked fine however im not sure id like to stay here on a pleasure trip. in la you always have to rent a car so that is a plus if staying here. business center and lobby restuarant outrageously expensive although the buffet breakfast was great and had a huge variety the price was still high. across the street is johnny rockets and starbucks and on the premises (-th floor) they have a few places to eat. i think this hotel has so much potential but the restaurant floor looks as if it is all going out of business and with such a large property youd think these places would actually earn money but they are fast foodish not nice restaurants. the area does not offer many places to eat and the -th floor has a subway pizza place healthy food joint but nothing for a nice dinner. they do have an amazing restaurant on the --st floor - outrageously expensive. the suite i was in (the green tower) was the best. huge! it had a guest area (sofa fridge and half bathroom) then it is divided by sliding wooden doors to the main room which is quite big and the bathroom with a nice size closet. it was perfect for my week stay. great views too especially from the elevators which work on the outside of the structure. personnel was very nice and helpful at all times. valet parking is available $---night. if you stay here you must visit plaza olvera a beautiful mexican street with vendorsmusic and great inexpensive food - it is about - minutes away and no it is not walking distance :)',happy
id30924,' the hotel was very run down and dirty. the staff were friendly and helpful but that couldnt make up for the appearance.',not_happy
id30925,' i really appreciate the free parking compared to other downtown austin hotels. we parked a very short distance from the front door without the hassle of parking garage elevators etc. the free hot cookie is a nice touch! the room was clean quite and very comfortable. location is wonderful being close to downtown and the university but with easy on-off access to i -- and major streets. cant think of anything to improve on!',happy
id30926,' i made reservations online for -- dollars a night and when i got there they charged me -- dollars a night. i told the person at the desk that this is not the price i booked online. he asked me for my confirmation email. i did not have it but when i got home and checked the email there is nowhere on the email the price that i booked the room for. i have sent - emails to the company but have yet to hear anything back from them. this is fraud the bait and switch they got you cause it was to late to cancel the reservation because we were already there. i suggest that the company when sending confirmation email is state the price on the confirmation email like other better chain motel is do. otherwise cancel the reservation the price will be different. oh and the -- dollar charge for the room was not worth it. very old and run down hotel. i viewed the area with google earth and saw the area. i would not have made reservation for -- dollars for the room or area.one last thing they are right when they show you a photo of the room that you will be booking it is not the same!',not_happy
id30927,' my wife and i stayed at this hotel for one night. we used hotwire and got booked here. the hotel appears to be a clean hotel with no obvious issues. our room was in good shape and ready on time. hotwire had booked us a smoking room with two beds and the hotel gladly let us change to a non smoking king bed. here are the things that kept me from giving this hotel a better rating. most delt with the bathroom. for a king bed there were three almost airline size pillows... the towels were those cheap thin towels that dont dry off anything the toilet paper said soft on the name..i think they were referring to the paper it was wrapped in the toilet was the loudest thing ive ever heard.....if you have been on a cruise you know how loud those things are...this beat them. the pillow towel and toilet paper issues could easily be resolved and would have made a nice difference. im writing this from our next stay which is in a hampton inn in harlingen tx. we payed $-- more for this room and it doesnt have any of these issues...it makes all of the difference in the world. overall not a bad hotel..but could have been much better',not_happy
id30928,' small entry small breakfast area small rooms. i was constantly aware of being space challenged during my entire stay here. there isnt anywhere in the single room to store your suitcase that you wont trip over it. the dresser has the extra bedding-blanket so even if you choose to unpack (to try to move that suitcase) you may not have space to do so. each morning started with walking through halls and riding in an elevator reeking of incense (honestly) and then jostling for breakfast. i couldt wait to leave each day. and the taxis dont come down this side street too often so you will serve yourself to walk to either end of the block to get one more expediently. if you are only staying for a day or two some of this might not been an issue.',not_happy
id30929,' this was my first trip to chicago and the days inn on diversey. what a wonderful experience with both. chicago is a great city and the day inn was not only clean but comfortable. i also appreciated the old fashioned charm of the rooms. friendly staff and fantastic complimentary breakfast. i would recommend this hotel to anyone traveling to this part of chicago.',happy
id30930,' dont accept room next to pool and fitness room. it had a rancid mildewy smell. the pool was highly chlorinated and irritated our eyes. the sole breakfast worker is a hard worker but they need to add more help. the bed was comfortable and we had no problem sleeping.',not_happy
id30931,' the hotel in conveniently located right above the --th station on the n r w subway lines). we had a normal room - which i got at a good rate (read not their normal website rates... i dont think it is worth the money at that rate). anyway since we got there a bit early we had horror scenarios of inward facing rooms with views of the air-con vents! thankfully these fears were all unfounded and although we did not get a room looking out onto times square we were facing broadway and the hershey is building instead. the room was ok size wise and everything worked except that there wernt central controls for the lights ( = several trips out of bed to turn off the room lights). the bathroom was acceptable... the bath linen was nice. only complaint which i can find (at a push) was that the air in the room seemed to be very dry and arid; am not sure if it was the effect of the heating (very effective) although we only had the heating on for short periods. the concierge (omar and davina) were so helpful and i would highly recommend using them as a sounding board to enhance your trip to the big apple! overall though i am with the room for what i paid.',happy
id30932,' true the hotel is old but for the price it wasnt that bad. i have to say this was the first hotel in california that kept to the price i was confirmed for and didnt try to charge more once we arrived. the staff was always friendly and working hard to please the guests. we had clean towels and bedding each day. the breakfast provided was okay too. the hotel is in a good location for getting on the --- - and ---. there are plenty of gas stations restaurants and even a grocery store ralphs near the hotel. the hotel is situated in a neighborhood setting so more like home.',not_happy
id30933,' it is starwood so i wondered... like a w a westin a sheraton? none of those actually. and that is just fine. this hotel had great bones in its cross between old and new worlds. gorgeous views of central park (ask for tower rooms). capable and quietly elegant but with some age wrinkles showing. the pool on the top floor seems a bit of a waste better suited perhaps for a bar but the pool attendant couldnt have been nicer. strange to see charlie chaplin movies playing in the elevator...i missed the connection. room modern and comfortable. nice bath amenities. even a grocery store -- a full regular grocery store -- only three blocks away. steps from central park. if you want that location this place would be hard to beat. one note: much has been made of the burger bar just off the lobby. cult like status even. if youre hungry for a burger you can do much better. the room is divey and fun they play the ramones (edgy!) and the people working there are really nice and fun. i am picky about my burgers and i do not rank this one in my top ten. shake shack minetta tavern etc. all have this beat by a mile. if you have no time to go elsewhere...by all means.',happy
id30934,' so what can one say about san francisco… fun!!! if you never have been before it is a great city to visit. lots of walking with great food and lots to see. this hotel is all that ritz’s has to offer great service! all the way. the only issue i had being from florida is this location is truly at the top of the hill. from every direction you are way up to get back to the hotel. i took a cab back ever time even if it was three blocks. because the last three blocks will kill you… the nice thing about this location is you are two blocks from china town and maybe seven blocks from downtown to moscone west north and south. this was a business trip for me so being close to town was my priority.',happy
id30935,' this is an older hotel in midtown manhattan. sure it is a bit worn but has seen alot of history of nyc. my room was fairly large with light furnishings small refrigerator desk and tv-dresser combo. bed was king size and reasonable decent. this is not a high dollar hotel but is adequate for a visit to the city. however.... the location rocks! walk to theaters times square across the street from penn station very safe feeling area. i was out until late ( early morning) every night and it was fine. i would recommend using it if you dont spend much time in the rooms however they work for what you wantsleep',happy
id30936,' we just got back from carribean cove in indianapolis. my - & - year boys loved the waterpark the arcade ping pong games and everything the hotel had to offer. it was great value - we got a two night special. with that we also received kids eat free coupons so it really helped with the $$. we looked at going to great wolf lodge but it was so much more $$ - plus wed been there before. i can also say the staff at the cove were super friendly and very service focused. the life guards take their jobs seriously and i appreciated their focus on water safety and helping the kids. it was a nice and clean waterpark. all in all it was super value for the money. the hotel room we had was a little small and were not used to double beds but hey we werent there for the room anyway - the overall hotel was great and we plan to go back again!',happy
id30937,' had such a great stay at the sls. my room was not ready and i was in desperate need of some down time after a long day with a long night ahead and they upgraded me to a spectacular suite. the service was great and very friendly. i would highly recommend the hotel and look forward to sls miami',happy
id30938,' we booked the hotel through our travel agent but the price was great compared to other hotels in times square. a great hotel its clean and comfortable. the chambermaids had the room spotless each day. a big thanks to eric who was exceptionally helpful when we checked in and showed us the bits and bobs in the room. i would also like to give my thanks to sandra esp who was very nice when we checked out. i was very impressed with the free internet use to check out and print our boarding pass. i did however find the price of wifi extoronate $-.-- for four hours when you can walk round the corner to starbucks and get it for free. i appreciate that this hotel also caters for business but considering we had come from the uk maybe an hours free use just so you can email-skype home that you got there okay would have been a nice touch.',happy
id30939,' the great the views! the hotel itself and the rooms are really unique floor to ceiling windows and glass elevators - love it! the beds and amenities are top-notch my staff encounters at all times were a++ and i’m a bit high maintenance the good i treated myself to room service twice and it was delicious really good location – easy access to red line and walking distance to a lot of good downtown restaurants and bars the huh? no pay-per-view movies available i had a clear view of the pool from my room and wanted to go down but every time i looked down there were not enough chairs and people were laying out on the ground – no thank you! the bad parking is $-- a night wi-fi reception in my room was spotty at best and $--.---day',happy
id30940,' this hotel is very good if youre willing to walk short(ish) distances or to pay for very short cab rides. the rooms very extremely pleasant. a very good breakfast (including: cooked food; waffles; doughnuts; biscuits; cakes; cereal). -- hour coffee urn in lobby. high quality gym. internet in business centre worked but took a while. wifi throughout hotel. really enjoyed stay.',happy
id30941,' stayed - nights. absolutely great hotel. friendly staff. rooms are clean. right in the middle of all the theaters. will recommend and will return.',happy
id30942,' my sister and i stayed at the baymont inn on our trip to dallas. kudos to sean who was there to check us in...he was the best. he printed out maps for us to easily get to the destinations that we wanted to visit while in dallas. the rooms were nice and clean and i am a very picky hoteler. i dont like to stay in older run down hotels. i cant say enough about how nice this place was...there was even an indoor pool and hot tub. breakfast was nice with waffles eggs meat and muffins. i would certainly stay here again if i ever went back to the dallas area.',happy
id30943,' front desk staff were excellent actively looked for ways to be of assistance remembered our names went the extra mile. clean and quiet. would stay there again.',happy
id30944,' i will have to say the hilton has changed our usual stay in the suburbs to save money routine. the hotel staff was very helpful friendly and interested in making sure our stay was enjoyable. finding the parking entrance was easy the place takes up an entire block and the entrance was easy to find. the slightly southern location means less traffic congestion. you are close to the parks museums and the harrison cta station. we took an evening stroll and soon was in the heart of the jazz fest and millenium park excitement. the room was very comfortable and nicely decorated. i did find it odd that the breakfast buffet did not have a price listed on the menu at the restaurant entrance. it would have been nice to try but i didnt want to go through sticker shock when the bill arrived so we ate at a nearby restaurant. thanks hilton for a wonderful labor day weekend.',happy
id30945,' we stayed for just one night but the hotel staff was extremely friendly and polite. the rooms were clean and large. the decor had just been redone. the best perks were the complimentary continental breakfast on each floor in the morning and the free cocktail hour with premium drinks and great appetizers at night. we got a great rate and would go back. great location for walking around.',happy
id30946,' we very much enjoyed our stay at the hotel -- in new york city. it is location is convenient to times square and many attractions & restaurants. the hotel is small enough that you feel welcomed home everytime you return to the hotel. rooms are nice. they are courteous knowledgeable and helpful. we will definitely return to hotel -- on our next trip to nyc!',happy
id30947,' my husband and i were in baltimore for the red sox series against the orioles. staying at the admiral fell in was the best!! the staff was so helpful arranging transportation and restaurant reservation they truly made our stay a memorable one. they treated us like old acquaintances and when leaving we felt we were leaving friends behind. we hope to return often.',happy
id30948,' my friend and i stayed in a double room from may -- to may -- to celebrate her birthday. from the moment we arrived until the moment we (sadly) left everyone there couldnt have been nicer. the staff was tremendously friendly and helpful. the room was great. very comfortable beds nice bathroom with all the amenities (great water pressure in the shower too). very clean. the best part was rick is cafe. lots of choices for breakfast good coffee great wine and cheese every night a pc and the internet available ---- for free. i cant say enough about how pleasant and relaxing our stay was. and the location was unbeatable. we walked everywhere. the show we came to see was only two blocks away. the restaurant next door (tony dinapoli is) was very good for the price. plenty of other convenient shops and eateries just around the corner for all our other needs. i was amazed at how quiet our room was at night. no street noise whatsoever where we were. very cozy. it was like an oasis in the most bustling part of the city. i cant say enough about how much we thoroughly enjoyed this hotel and found it to be worth every penny. i definitely will not only stay here again - ill only stay here whenever i come to ny which i hope will be once or twice a year from now on.',happy
id30949,' the location of this hotel is great. if you looking to stay directly in the theater district then this is the place; however dont stay at amsterdam court if your looking for a friendly or helpful staff. the front desk was not very friendly & the bartenders were just plain rude! (and not in the the new yorker way) the rooms were tiny and the shower flooded. overall i wouldnt stay here again for the rate. ny brings in people from all over the world; the staff should be more accommodating. overall really disappointing.',not_happy
id30950,' my wife and i with friends of ours stayed here for a weekend to catch some sights and some footy (the round ball type). i used my company is corporate discount to book the rooms and while my friend is room on the --th floor had a half decent view our room was on the -rd floor and right beside the air conditioning unit for the downstairs lobby and - feet from the dinging elevator. it was loud and uncomfortable but since we didnt spend much time in the room it wasnt enough of a bother to move. another night though and i wouldve have insisted on changing rooms. the service isnt bad but it is not great either. youre encouraged to do everything through self service computer which is fine if it works. our room keys stopped working on the second day - a little annoying. the elevators are slow and if it is busy youll wait a while. otherwise the location is really great. centrally located to grand central times square central park empire state building -th avenue and a very safe neighbourhood.',not_happy
id30951,' i stay at this hotel every time i can when flying into and out of the airport. it allows me a great night is sleep after a weekend visiting family and friends and i can shift my mindset back to the office. it is the quietest airport hotel! the rooms are very nice the bed is terrific! i enjoy the room service usually quite quick and the food is very good. this hotel also has its own tsa security gate which is the best! a perfect way to start the morning no hassles!',happy
id30952,' chicago was a one-day stop off on a road trip and we wanted to be in a good location for a decent price. this hotel was it: the room was clean comfortable and relatively sound-proof in a great location in terms of sight-seeing and exploring. customer service and interaction was lacking greatly however. with the exception of one parking assistant housekeeping and a lovely gentleman with the name of wallace we were treated with a lack of enthusiasm even mild disdain. being walk-in guests without reservation the welcome from the front desk personnel was somewhat cold without much smiling or standard helpful questions such as whether we had a vehicle that needed parking for instance. we had a vehicle and a trailer – something that is apparently ‘not usually allowed’. also we were not eligible for the second parking space because we only had one room (some details that are omitted from the website that led us to the hotel). we were only informed of this after we had checked in moved into the room and then informed of these protocols by the new parking attendant on shift. the first truly helpful parking attend that actually helped us to unhitch and park the trailer and did not mention at any stage that it would be a problem. we were merely told to confirm our room number for the parking. the front desk reluctantly accommodated our parking predicament after a lengthy time behind-closed doors discussion with their manager. we had already been checked in so there was little other choice and we happily paid the $-- extra. however our experience of feeling like a nuisance was clearly not a shared one. our first day’s front desk gentleman who could for some unknown reason not check us in and had to call a manager to check us in was seen the next day offering smiles tourist advice and bellboy services to two new ladies checking in. in contrast we were not even offered a cart for our luggage the day before. we were disappointed in that we did not get the warm treatment that one would expect from a best western especially one with a plus rating. that said we have to commend the helpfulness and friendliness of the support staff in housekeeping our first parking attendant and wallace. not a terrible hotel but obviously a game of russian roulette regarding the quality of your experience.',not_happy
id30953,' we arrived thursday night and were told there was only a room for that night. the hotel was booked for friday night. tammy at the front desk said she would try to work it out for us. the next morning we were informed that we could keep our same room and stay another night. tammy was so helpful and very personable. along with the beautiful room and bar tammy made me want to come back again for sure!',happy
id30954,' had a - night stay in s.f. and was looking for good value in a quiet location and i couldnt have made a better choice. not only was the hotel really clean and quiet as i wanted but it was also right around the corner from fillmore street and pacific heights and cow hollow areas which are really great to walk around in and for great boutiques and cafes and restaurants. the front desk staff were a little hit or miss some were really nice and knew lots of good information others were kind of clueless. but there were enough helpful ones to overlook the ones who werent that great. my room had a king bed and a nice view with a window seat. there is a reasonable fitness center with equipment in good shape. across the street are three bus lines that run downtown and right around the hotel are more bus stops to go other places in the city - very easy to get around on public transportation or on foot.',not_happy
id30955,' i stayed at fort rapids for - days as part of their back to school promo. it cost $--- per night for myself and two young children. the price included the kids suite and admission to the water park. when i checked in i informed the clerk that i was in the military and wondered if they honored a military discount or had a government rate. i was told they offier a military discount in september only. our shower in the room did not work and the tub would not drain. eventhough i informed the hotel of the problem it was never fixed. at check out i told the manager that the issue was never addressed and she said that she could not find the maintenance log to verify that the issue ever existed. the water park is in the hotel however they open the water park to the general public and hundreds of people are bused in all day long. when we left there was - buses with school children unloading to go into the park. so it became too crowded to enjoy and if you got hungary you waited -- minutes in line to place a food order at the snack bar.. the whole time we were there the snack bar was out of everything they sold coney dogs but ran out of chili and cheese. they had nachos but no cheese. they ran out of hot preztles and ice cream. we had our old time picture taken for $--.-- and afterwards we were told they would have to mail us the picture because their printer was broken i got the feeling that most people at the waterpark that did not live locally stayed at lower priced hotels and came over to ft rapids to use the water park. i would never stay there again.',not_happy
id30956,' we went with some trepidation after reading previous reviews but the hotel was perfectly acceptable for us . clean room with comfortable bed. we only stayed two nights because we were going on to maui. ask for a room on the top floor and at the back.it was convenient for bart powell street .come out of hotel entrance and turn left .at the intersection turn right and you are by the hilton hotel and less than -- mins easy walk to union square. dont expect much in the way of breakfast but there are so many places to eat in san francisco it isnt a problem. book a city tour with tower tours direct and not through hotel. i would definitely stay in this hotel again but understand why people would prefer a little more luxury if staying longer than --- days.',happy
id30957,' when i entered the hotel to check in the desk clerk was in the middle of an argument with another guest! we had been automatically upgraded me to a jr. suite... for $-- more! the television in the sitting room didnt work asked the front desk if they could get us another but it was easier for him to tell me only one tv in all the rooms worked! we check the cable connection on our own and it was in working order. upon check out the desk manager got angry stormed away slamming her office door behind her because i questioned the extra charge. on the positive side- cheap parking restaurant staff is very friendly but i wont go back.',not_happy
id30958,' a few friends and i went to phoenix for spring training. a lot of places were already booked up and we really didnt want to spend to much. after we have our price confirmed we were thinking the worst. the weekly rate was so low we just figured it was going to be terrible. but it turned out great. it was close to highway -- and -- so it was very easy to get around. the building is shapped like a square with the middle open. the pool and hot tub area are in that middle part. so to get to it you need a hotel key to get access. a few other places we drove by anyone could just walk up to the pool from the parking lot. we stayed a week and i cant think of one complaint. if we go back next year the days inn will be where we stay at.',happy
id30959,' this hotel was actually very nice i have stayed in nyc once before at the belvedere and what one hotel lacks the other gains. new yorker was very close to macys opposite madison square gardens and had a fantastic view of empire state building. it was also a stones throw from the bus terminal (which was actually a negative...but about that later) it was a shotr walk to times sq and broadway and my advice would be where sensible walking shoes if you wish to visit here by foot and even more so if you plan to walk to madison ave fifth ave and central aprl - which are all must see is! we walked everywhere in midtown but it is advisable to get a subway pass or even better but more costly a hop on-off open tour bus pass as they stop all over and go to financial district brookyln all over midtown harlem and all the points of interest you will ever need! right about the hotel the hotel (we think?!?) from dunster checks in... the lobby is lovely and they have kept it contemporary whilst being sympathetic to its original era (i think its the ---- is) anyway its been done up lovely but the rooms are soooo pokey! well ours was anyway! no room for a safe a teeny wardrobe small bathroom (but adequate) and just enough walking space around the bed - no vanity area - the tv on the wall and just a small side table to fit an ice bucket on - no coffee facilities! the staff were wonderful and they even dropped us at back to newark airport for a lot less than taxis and not much more than the buses - we booked it only about half hour before needing to leave as planned to get the bus. there is a fantastic diner attached to the hotel - which i recommend for breakfast visit even if you dont stop in this hotel! it was very reasonably priced always got a table (always a small queue but went down very quickly) and table service is quick without feeling rushed and coffee is served constantly. there was also a bar attached which was a plus with this hotel as the belvedere didnt have this and they always had a happy hour (if i remember rightly from ---ish) and was perfect when we pulled up from a hectic day in the city! it serves meals which we didnt try but the bar snacks were nice - which we used when we had to rush off to a show! cocktails (and drinks) were pricey but the locality was definitly a plus point! now regarding that bus stop problem! great for getting the bus to the airport - and all over usa by the sounds of it...becasue of this there is every kind of shop you need close by - chemists electricals mcdonalds starbucks adult vids (didnt enter but cant not notice them ;d ) the negative is that its the biggest bus station either in the us or the world maybe?!?! - it caters for many undesirables! there are tramps - homeless people galore! the police go past constantly. we actually counted -- police going past at one point - but could have been a drill! beggars are everywhere and people asking you to buy there cd is crap theyve made etc! youd think you were in a flea market! and everywhere smells of urine! honestly avoid this area! lol other than that a fab stay here! i preferred the belvedere but the facilities here were better...again regarsdsw to locality - i preferred belvedere as we were right next to hells kitchen and times sq - which i loved all the restaurants and was able to eat there every night - at a much less and much tastier than typical ny eateries. i have visited ny in nov ---- which was lovely to see rockerfella xmas tree and decs but preferred the visit at end of sept ---- as the weather was lovely - like a hot uk summers day everyday - no rain no cold and lovely wakls with ice cream around central park! - although the heat made the bins stink! only gave --- for sleep quality as this in ny sirens and horns are going off all night but beds were comfy!',not_happy
id30960,' great hotel good location well appointed rooms but service is a problem. when we arrived at -:-- pm there were dirty dishes from breakfast on the floor outside our door (and were still there at -:-- pm when we went out for dinner). then at --:-- pm i realized that i had forgotten a prescription medicine and called the front desk to find a pharmacy and were told that there were none in manhattan that were open this late and offered me a hotel doctor for $---. ((im not sure how that was supposed to help if there was no pharmacy and i already had a prescription). i went on the internet (for $--.--) and found one a short taxi ride away and all was solved.',not_happy
id30961,' the hotel rate was much lower than im used to for a - star hotel - maybe it is just dallas... the room was fine (the usual) maybe a bit older than other hotels but nothing to complain about. the gym was the highlight of the hotel for me - one of the larger hotel gyms ive seen. i spent some time every evening there. my only recommendation to improve the experience would be to increase the options for breakfast. you either order room service (costly) or you have to go to the sit-down restaurant. i would have preferred a place to pick something up quickly to go. otherwise everything else was fine. lots of elevators (-) so there was never a long wait the parking lot was old but served its purpose (covered no problem finding space).',happy
id30962,' this hotel is up to hilton standards and was perfectly acceptable. it was what one would expect for a conference hotel and they did a good job. one of the notable things was the striking employees who disrupted activities at the hotel (loudly and sometimes rudely which was unfortunate given the public right to strike for civil rights). the hotel security and support staff were all very calm and reasonable and they went out of their way to be quite courteous despite the disruption. i was impressed with their professionalism in that respect. when i was able to get a break (which was not often) i was pleased by the hotel is centrality to key shopping points. it is definitely a location to consider for a business traveller with a conference at the hilton or nearby.',happy
id30963,' we arrived to find that they upgraded our room to a king suite! nice! their breakfast was included in the package it was continental which had limited but a good selection of food. i found their color coded tags on food very helpful for nutritional information. their location is very good. approx -- minutes walking distance to time square and to a lot of places. we walked the whole time there. their lobby was clean and spacious and friendly staff. i would stay there again even though i waited at least -- minutes for a bottle opener!',happy
id30964,' i will preface this by saying that i understand this is not a luxury resort and my expectations were that of a no-frills motel. here are the pros and cons... pros: good continental breakfast convenient location shuttle service to airport (though sometimes leaves late) reasonably priced cons: tried to check-in at noon but they absolutely refused to let me in anytime before -pm. also price on online reservation did not include parking fee which was not advertised! when i tried to speak with manager there seemed to be a language barrier and they were not accomodating. stayed for two nights on second day i requested maid extra towels when servicing my room (i was on my way out for the day and stopped by the desk) and they just handed me a stack right there at the desk. i was out and about for the entire day and when i returned the room had not been serviced at all my bed was still unmade and dirty towels still in bathroom.',not_happy
id30965,' nice location - better price than riverwalk. spacious rooms great breakfast! only downside is slow elevators.',happy
id30966,' what i liked most about this hotel is the location and the fact that the rooms can accomodate a family of -. the subway is less than half a block away but also you can walk to many attractions. we didnt have breakfast at the hotel because there are - nice places just across the street tasty and unexpensive.',happy
id30967,' having heard about jimmys and spending holidays in nyc i convinced my husband to have some drinks at the place as soon as we got there a guy by the door said jimmys was hosting a private party that night and that only listed people could get in. toobad he didnt have any list on his hands and in any moment asked us if we have been invited... good thing is have we crossed the street and got to know the cafe noir... that was a real treat for our night: awesome music delicious food friendly staff trendy customers... never will go back to james or jimmys certainly will return to cafe noir!!! thank you disgusting guy on a suit by the hotel is door!!!',not_happy
id30968,' hilton chicago is one of the most beautiful hotels ive ever stayed in. my room exceeded expectations! i was expecting one full bed one bath and got double of both!!!! the room also had two closets a large flat screen tv and a computer. the computer was very helpful in finding attractions along with directions on getting to them. although the hotel was packed staff went above and beyond to make sure customers were .',happy
id30969,' i spent - nights at the new ink --. it had only been open a few days so gym restaurants etc not open yet. i agree with other reviewer that it is a little bit out of the way but i went on a run each morning and felt perfectly safe and it is an easy walk to times square. my only complaint is that they charge $- for the bottle of water they leave on the dresser with no mention that it is part of the honor bar. my room was very nice with a great view of the hudson river and some of the nyc skyline but what really stood out was the service from the front desk staff to the doormen to the dining staff they all went out of their way to be friendly and of service. one morning i was taking food from the continental breakfast back to my room and the dining room attendant saw me and rushed to open the door for me then followed me to the elevator and pushed the elevator button and proceeded to wait for the elevator and push the floor button for me. one night our toilet appeared to be clogged. i called down to front desk and within - minutes someone had come and fixed the problem. one night we went down and inquired about tea or decaf coffee. the dining staff reported that they had no coffee pots and no microwaves to heat water but offered to go out and get us some. we declined saying it was no problem and went back to our room. about -- minutes later laura the in-room dining staff knocked on our door with a tray of tea bags hot water and muffins! truly remarkable. when i return to nyc i will definitely look forward to returning to ink --.',happy
id30970,' nice pool great views. clean!! cold shower toliet runs at one point could not turn shower off almost had a flood!!',not_happy
id30971,' we paid $----night for a deluxe room on the --th floor in the n-w corner with a view looking north towards midtown. money well spent. the staff were very friendly by ny standards the room was impeccably clean and nicely appointed and the view was spectacular. even better the windows open (rare in nyc) so you can snap pictures of the city without an obstructing window. this hotel is just off the times square crossroads and is actually quite peaceful and quiet. if youre a hilton honors silver member you can check in early and check out late. great hotel!',happy
id30972,' nice lobby rooms slightly tired and traditional bell staff and porters very helpful location is the best thing about the hotel',not_happy
id30973,' it is at the down town close to all tourist destination. but you pay more for nothing but to be in the down town. no good restuarant service is unknown here and even you dont get a proper response for booking thro net on hotels .com etc. horrible to be here alone.',not_happy
id30974,' the sofitel excels where many nyc hotels do not. the rooms are comfortably sized with very large bathrooms. the decor is contemporary classic and all is laid out well to be highly usable - the lighting desk tv etc. the location is very convenient to the subways taxis and times square yet is still quiet being on a side street. the internet access is discounted with t-mobile and is only $-.---night - quite a deal for a nyc hotel! the best of all is i was *thrilled* they gave us an early check in with no hassles. id definitely stay here again.',happy
id30975,' i was there on a little pre-trip for going with my ---year-old daughter to a student leadership university trip. we were very pleased with everything about the hotel from the price room service and wonderful location. we will definitely stay at the bedford again anytime we have a chance to visit nyc!',happy
id30976,' late arrival but efficient check in rate great from third party booking site. concierge very helpful with transportation and restaurant recommendations. had nice gym facilities but only one night stay so did not use. restaurant very nice looking and quite packed so guessing food was good. would stay again if got good rate as the location right at copley square.',happy
id30977,' this was a great hotel. our room was large and spotless. modern furnishings and cozy beds. it is located right on the river. service was outstanding and the food was very good. the doorman j.r. was pleasant every day and gave us some great tips when the concierge was not available. he was a cute addition to our stay. i would give the hotel an excellent rating if parking was not so expensive. thirty dollars a day is ridiculous. i parked a block away for $--.--. .',happy
id30978,' this hotel served our purpose just fine. we were looking for a centrally located hotel close to public transport and walking distance to attractions. madison square garden is just around the corner and there is a subway stop about a half block away. the room with two double beds was a tight fit for four adults as they was very little space to place luggage but we werent in the room much when we were awake. the bathroom was big enough to give us room to get ready. elevators were a little slow to arrive on each floor. the free breakfast was great and there is a ---hour shop across the street that sells food drinks desserts anything you need for a late night snack.',happy
id30979,' we have stayed at this hotel a few times while traveling and never have been disappointed. our check-in is always very fast and our rooms are always very neat and very clean. the breakfast is good and being in a large room you can relax as you eat .',happy
id30980,' some of the reviews on here were a cause for a concern however i didnt want to spend a fortune for an after midnight arrival for just a quick overnight stay near lax. i do not know if the entire hotel is as nice as the spg floor i simply went to the room i was assigned it seemed like a standard room but it was perfectly pleasant. comfortable bed good internet connection clean good location no complaints. would i recommend this hotel as lower priced alternative for people visiting los angeles for a multi-day stay probably wouldnt be my first recommendation. but for people staying overnight near lax its great.',happy
id30981,' we loved our stay at the sorrento and want to stay again. we stayed before our cruise for two nights and regretted that we stayed at the edgewater hotel after the cruise. dont do that!!! sorrento was elegant and everything was perfect. the service was awesome. they offer free wine in the evenings. they offer a free ride to places within a two mile radius and will pick you up. great place!!!',happy
id30982,' this is a typical candlewood: large separate rooms self-help-honor system pantry etc. i think its strongest attribute is its value: free parking and low rates considering it is within the dallas area. elite recognition: at check-in was asked to spin a wheel. top prize was ---- pc points. we won $- for the pantry. it is not much of a platinum benefit: e.g. the montreal candlewood just gave me about $- for the pantry outright but it was cute-entertaining. staff was very friendly. the location was still a little out of the way for restaurants (we drove a few miles to an olive garden) unless youre content with the burger-steak type joint next door. would recommend.',happy
id30983,' hotel staff at front desk was very helpful and nice. natasha and her co worker made everything right from check in till check out. hats off to those women. area is pretty functional to catch a cab or the subway around the corner and also not to far from madison and --th where eately is. and then right down the road is various shopping to paragon sports and other nice shops. a well placed convenient hotel by hilton.',happy
id30984,' this really nice hotel is located in the perfect spot near times square. very clean and modern. staff were very friendly and helpful. it is a bit pricey but most hotels in new york are and you pay for being close to everything. the theatres are close by so you can walk to everything. the hotel recommends amazing restaurants as well.',happy
id30985,' the hotel staff at the omni parker are extremely rude and condescending. we booked through price line and were duked. buyer beware their standard room has a double bed( not a queen or king). while checking in we discovered an upgrade for a standard room which should have a queen bed and doesnt (was a fifty dollar upgrade). after trying to get a refund from price line which is impossible we were stuck staying there. which was not the hotel is fault it was price line policy. dont be fooled this is not a - star hotel my any means. it is historical with a great location but it is dirty and is in desperate need of renovation. the staff are rude especially the people at the front desk. apparently most price line customers are disatisfied because of the bait and switch that occurs. after reading reviews most price line customers are only charged $--.-- for the upgrade. the fifty dollar upgrade was really not issue it was the way the hotel staff deal with the problem. dont bother to ask for a manager they are even more rude and condescending than the people working the front desk. we dealt with luis o. assistant front desk manager who told us we were so fortunate that they could accommodate us and we were so lucky that it was only -- dollars i wasnt asking for a bigger room just wanted to sleep in the same bed as my husband. he never apoligized or showed any kindness or professionalism during are interaction. i wanted to just leave and go to another hotel and just forget about the money because i felt so disrespected and humiliated. unfortunately my husband did not support this and we stayed and things got worse. housekeeping woke us up twice despite the do not disturb sign on the door . there were bugs in the bathroom and the sheets were stained. the bartender at parker bar overcharged me and was rude to us. when i questioned her about price of the wine she said the menu was old and she gave me the large glass of wine which looked to be about - oz i was charged $--.-- for a glass of house malbec the price on the menu was $--.-- the valet is at the hotel most go through a different training because they were all polite and professional. we normally stay at the seaport and love it there. we have never used price line before and werent sure if this is why we were treated so poorly. this is the first negative review i have ever written. do yourself a favor and stay somewhere else.',not_happy
id30986,' my husband and i (who are both in our --s) stayed here overnight mid-week after christmas. the entrance to the hotel is lovely--a long ivy-covered tunnel with limited signage so it pays to know the exact location ahead of time. it is a very brief walk from several subway lines. the lobby is small and looks like a somewhat disorganized parlor from alice in wonderland complete with furry lamps velvet upholstery and ornate dining chairs haphazardly strewn about. i kept having to look out for the heavy metallic dining chair that always seemed to be sitting awkwardly in the most direct route from the elevator to the front door. there is a small concierge desk in the lobby but no indication of the elevators or a registration desk. the elevators are located in an alcove hidden from view in back of the lobby. all the reviews that talk about the dark elevators are absolutely correct. it is so dark in the elevators that you have to be sure to push your floor is button before the doors close and you have no light because the buttons only light up when pushed. while many of the other details of the hotel seem like borderline hipster silliness this detail is way over the line into complete silliness. however this detail can be overlooked by the wonderful rooms. yes the rooms are indeed small but the decor is fabulous. the minimalist blue and white paint and white bed linens gives the room a light airy feel despite its small size. the floor to ceiling windows also afford terrific views and expand the vistas of the room. the room is designed for maximum efficiency without sacrificing luxury. we had a deluxe king room. the marble shower was high end and large enough for two (even three possibly :-). the toiletries were malin and goetz and were a nice touch. the wet bar also had a small pharmacy tray stocked with essentials such as a mile high kit and ibuprofen. no standard plain water glasses cut crystal stems were de rigeuer. what else can i say? there were no noise issues whatsoever. the heating-hvac worked wonderfully. the location was very convenient to south broadway shopping and chinatown. many terrific restaurants were in easy walking distance. if you want to catch a cab exit the back entrance onto lafayette--tons of cabs available. all of the staff every single person we met who worked there was unfailing pleasant and wished us a good stay. i dont think ive ever stayed in a hotel with such a gracious staff.. in the end while my husband and i felt a little old for the hipster vibe of the hotel it was fun and a little campy. definitely high-end hipster.',happy
id30987,' my husband and i checked in at -am after a long day we booked at his govt. rate but had forgotten his id at home. they argued with my husband about our rate called security because my husband said he had never had this problem before (he wasnt cursing or being threatening). they the security guard asked him what for of govt he worked for. my husband after -- mins finally gets the keys...we finally after and almost an hour we finally get to our room. my husband calls the desk and asks for a -am wake up call. we wake up at -:--a on our own...no wake up call. then a week later they charge our credit card an additional $-- since he didnt have his id. this hotel was nice...but not worth $--- a night. which is what we ended up paying. not happy with them at all. contacted customer service to log a complaint last friday...it is the next friday and i still have had no response. i would not recommend this hotel.',not_happy
id30988,' i had the pleasure of staying at the jw marriott for an evening~ the hotel was amazing great atmosphere throughout the lobby~ granted the lakers were playing that night and the hotel was buzzing with people~ our room was on the --th floor and it was luxurious~ all amenities comfortable beds and fabulous restroom~ i would recommend anyone to stay here~ you have all eateries outside your door~ even a movie theater. the only thing to watch out for is parking please be sure you valet your car with the hotel~ we accidentally park in a parking structer behind the hotel and we paid $-- for only - hours parkings came back that evening and paid $--.-- with hotel. had we just valet first it would only had been $--.-- for -- hours. you can come and go as you please~',happy
id30989,' from check-in to the concierge to check out the whole experience was great. the staff is friendly and helpful. especially the concierge staff . also the bathroom door got off track and i mentioned it to the front desk and by the time i was back from being out (about a few hours) it was fixed. i really liked the decor and the bath products by bliss. the restaurant was good with great tasting food and drinks. i also enjoyed the living room bar area. just loved the w!!!',happy
id30990,' horrible location and there was no parking i had to park my vehicle down the street from where the motel was located. my room was dirty and the beds were extremely uncomfortable! the comforter was dirty and appeared as if they hadnt been changed in a month.. i will never stay here again!',not_happy
id30991,' this hotel is in such a great location to take advantage of the beautiful marina and gaslamp district. coronado beach is only a short ferry ride away. if your looking for a break from the hot hot summer and hustle of the city this is the place. try to book your room with the breakfast package. lael is is located on site and offers a full and delicious breakfast buffet. there is also a starbucks on site and tons of fine eateries and shops out the back doors of this hotel. the staff was pleasant and the grounds were spotless. i would stay again in a heartbeat!',happy
id30992,' recently stayed in the hotel for two nights. the hotel is close to canal st. which is very busy and loud. the bed vibrates every night as the subway passes underneath it which wakes you up - the first night it happened i thought it was an earthquake! the heater was either blasting away or blowing freezing air - no medium heat!. the continental breakfast consist of costco muffins and bad coffee. the worst thing was my two wake up calls were missed which caused me to oversleep and miss an important business meeting. i called the hotel after i returned to boston and all the management would offer me is a --.-- credit for the mishap!!! i will not recommend this hotel to anyone as well as stay clear of hotel azure on future visits to nyc!!!!',not_happy
id30993,' we received a reservation at this property as a christmas gift and wanted to take advantage of it before expired. will not step foot on this property again. it is not what they advertise for. the worst part was the smell in the rooms. we tried two rooms and both had the mildew smell that was just unbearable. the second room we received was a suite and the room appeared to be upgraded modern tile floors marble in the bathroom nice bedding but the kitchen had very old cabinets and the smell just unbearable. even the next day after got out of the room all our clothes still had the damp mildew mold smell! we had dinner at one of the restaurants on property and service was average the restaurant looked so and so nothing fancy but the prices were very high (e.g. fish and chips $-- ) we didnt have to pay for room rate but parking resort fee and a very low key dinner (pizza and chesadilla) added up to $--- ( !!!)',not_happy
id30994,' we were spending - night in philly before heading to nyc so we wanted see everything we could historic - great location everything was within walking distance. given upgrade cause of wedding but then my son didnt have pull out couch they quickly brought rollaway. hotel is older - very safe - breakfast was ok it is worth value to be in middle of everything. i would stay here again.',happy
id30995,' the warwick reminded me hotels from a day gone by. the lobby and bar were rich with wood wood wood. apparently that was a large part of their recent renovation. the people always ready to go out of thier way to help you. the best thing about my stay was the absolutely huge room. i checked in at the last minute and they had only one room left. i expected a small dingy room but instead got a very large well furnished room that two seperate employees appologized for....why? i still dont know. no complaints.',happy
id30996,' the hotel staff were attentive. jackie was especially helpful to the baker-mccray family reunion. the free parking was a welcome bonus. we also used public transportation to go downtown to navy pier. everything was outstanding. love chicago',happy
id30997,' great place to stay. perfect location near fisherman is wharf. easy walking to all of the popular spots and the trolley car. kind and helpful staff. very good restaurant. nice complimentary hour at -pm daily with snacks beer wine. allowed us to meet some new people who were staying there as well. would stay there again in a hearbeat!',happy
id30998,' my first visit to the westin la cantera came with many rave reviews from friends and colleagues who have visited before. luckily i was not disappointed! the hotel is beautiful and the location atop the hills make it extraordinary! let is face it. it is summer in texas. it is hot folks. but one of the amazing benefits of the hotel is it is location in the hills. there was actually breezes to cool you! (this was a welcomed escape from the sauna that is my home in houston!) in addition the restaurants all put out really good food! im always hesitant at large hotels but these guys do it well. only glitch i had was in room location. recommendation: be persistent. really try to push for a room that makes best use of this location in the hills. i dont recommend the room in the back of the hotel on the ground floor overlooking the golf cart storage which i had ( there were too many late check-outs today to give you a better room ). ugh!',happy
id30999,' good location clean room friendly helpful staff lovely breakfast perfect stay i would say!',happy
id31000,' for several years now my wife and i have stayed in the sofitel new york and have loved it this year having read the reviews on this board i thought i would try a new hotel. on arrival there was nobody to help us with our bags so we were directed to the lift then down some corridors that resembled my old university halls to our room on the -th floor. being a light sleeper when booking the room - months before arrival i specified a high floor and quiet. to those of you who know new york you will know that --th street is one of the busiest cross streets with - lanes of traffic in either direction. so being on the -th floor (-rd in the uk) on this street meant that despite just getting off an - hour economy flight and it being -am for us neither of could sleep with the endless sirens and lorries rumbling past. i called down to the reception to ask to be moved but they had no more rooms so we made do with the room we had. perhaps it was just the irritation of being in such a noisy room but my impression of the room itself was not particularly good the decoration seemed cold and cheap you had to get out of bed to turn the lights off in the room there was a massive noisy aircon grill on one of the walls that i had to change every vane to stop a draft hitting the bed and the double glazing if there was any was obviously not up to the task. all these things surprised me in a hotel that was so newly constructed. on getting up the following morning having barely slept and feeling terrible i called down once again to ask to be moved to a higher-quieter room but was once again told it wasnt possible so i used the free wifi (the only positive i could find for the hotel) to quickly book a room in the sofitel. i did have a chuckle to myself on my way down to check out wondering if some clown was going to try to sell me a time share on my way out! i paid for my one night of bad sleep and they were kind enough to waive any cancellation penalties and we headed to the sofitel. i have never been so happy to see a hotel before i almost hugged the receptionist. it was going to cost me $-- more a night than the hilton but was worth $--- more. i really just dont understand the other reviews of this hotel i can only imagine that either some of the other reviewers get incredibly good rates through programs or credit cards or they are from people who dont realise that a mere -- blocks away there is a sofitel with doormen to help you with your bags a lobby with thick squishy carpets warm cosy quiet rooms for similar price! i cant imagine any scenario in which i would return to the hilton',not_happy
id31001,' stayed one night and couldnt ask for better value. i paid $---night and was pleasantly surprised. i was greeted by a very friendly girl at the front desk who took less than - minutes to check me in. i had requested a room on the top floor away from the elevator and that is exactly what i got. i was impressed that they actually took the time to honor my request. the hotel is very clean which i appreciated. there were - computers for public use in the lobby and the breakfast area was very nice. i found the staff to be very friendly overall. my room was very clean and had a computer desk-work area with an ethernet connection available with complimentary high-speed internet. i found this to work flawlessly. check-out in the morning was once again seamless...very quick and i was on my way. i did not use the shuttle van as i had a rental car. the hotel is about ---- minutes from the dia rental car return area and very easy to find. i cant say enough good things about the cleanliness and value i received for $-- including breakfast. i would absolutely stay here again.',happy
id31002,' had a an opportunity to stay at this beautiful property taking advantage of their introductory rates. very nice modern rooms and excellent staff. valentina front desk person was able to help us with many different questions. it wasa pleasure to stay at this small intimate property.',happy
id31003,' this hotel was not $--- like the one review said. it was very economical--room is small but clean and comfortable. so close to both penn square station and port authority. great variety of breakfast foods. highly recommend.',happy
id31004,' i was at the mayflower in early june ---- for a business meeting. this hotel has some of the most beautiful ballrooms and meeting rooms that i’ve ever seen. the hotel was built in the ----s and the beautiful plasterwork and detailing that just could not be reproduced today. while they were building beautiful ballrooms in the ----s they were not paying a lot of attention to the rooms. i know they have been renovated several times over the years but my room which was almost $--- per night after taxes was tiny and dark. the bathroom was small. the water in the shower had little pressure and was lukewarm. i didn’t eat at the restaurant but did have lunch and attended two receptions catered by the hotels banquet department as part of the conference i attended and found the food to be surprisingly good – it is hard to do a good job serving --- people so i was impressed with the food service. the mayflower is now under marriott branding so despite the lovely ballrooms don’t expect an upscale property.',not_happy
id31005,' i hate to use this expression by drury offers a very good customer experience. i cant say enough nice things about the chain. they understand the mid-line market and deliver good value and a solid experience. ok so there was a daytime shooting in the parking lot of the shopping mall across the street while i was there. i dont hold that against the drury inn. :-)',happy
id31006,' my husband and i stayed at the metro to celebrate our --th wedding anniversary this year. as it was a special occassion we requested a room with view of esb and this was granted. the hotel is welcoming clean and in an ideal location. the staff were very helpful and polite at all times and even arranged excursions for us. the breakfast and the anytime tea and coffe was brilliant and we would not consider staying anywhere else on future visits to this great city.',happy
id31007,' great miracle mile location. quiet side street right off the best part of michigan ave. close to shopping and night spots. staff goes over and beyond. nice complementary breakfast. free internet (but wireless was down the whole week i was there - only wired worked). downside is a very costly high-end rate for a mid-tier hotel. suites are large but limited with only - bathroom. the other drawback is the - small slow elevators are insufficient for the hotel is size. there can be a long wait and theyre very crowded at peak times. another issue which may be a plus for some is that they appear to accepts guests with large dogs. there are signs posted that pets cannot use the main elevator which seem to be ignored.',happy
id31008,' my husband and i stayed in december during our holiday travels. even though it wasnt busy we still felt comfortable. the rooms were nicely decorated and super super clean. i would definitely recommend this hotel to anyone who wants a simple warm and cozy stay. if youre looking a hip and happening trendy hotel then this one is not for you. it is just nice and simple and has everything you would want in a hotel plus even more.',happy
id31009,' this was our last stop on a two week tour of california chosen to be something a little special and it didnt disappoint. our room was in the newest building which was quite a walk from the reception and restaurant area but was spacious comfortable quiet and had a great view over the marina. there are two pools - and our kids preferred the one furthest away (!) by the bar which was bigger and more sheltered with plenty of pool towels available. we had a couple of nice meals sat on the deck overlooking the pool which is beautifully lit in the dark.',happy
id31010,' i had the opportunity to stay here for two nights while in town to see friends and have to give this a great rating. one note this hotel shares a lobby and some amenities with the homewood suites where i usually stay but i couldn’t get a double room there so i checked into the hgi. staff: the front desk team is always very friendly and efficient. check in and checkout were a breeze. the people in the restaurants were also nice. facilities: clean and updated…everything was nice. the only thing i didn’t really care for was the bathroom door. it was two small doors and it was awkward to open both of them but one wasn’t big enough by itself to use efficiently. i guess a full size door wouldn’t have fit into the narrow area but that’s a minor quibble. my bed was super comfortable and the room was very quiet. highlights: you get access to the maryland athletic club in the building if you’re staying there and that’s a great club. i worked out twice there during my stay! areas for improvement: elevators were a little slow. but that’s the only thing i can think of. location: great location in harbor east. easy access to inner harbor aquarium science center convention center. also an easy walk to little italy or fells point. overall impression: if you like the homewood suites here you’ll like the hgi.',happy
id31011,' this is opulence excelling. the appointments are over the moon good food is really good and desserts are beyond the pale. the place is like a photo album only better and the staff is really sharp. downtown dallas has taken - steps forward with this one.',happy
id31012,' this was my first stay at the sofitel philadelphia having previously stayed in two other business hotels on previous visits to the city. welcoming and friendly staff who cant do enough for you and are completely genuine in their warmth. reception staff lovely. marcia on concierge - most helpful kind concierge in living memory. room (junior suite) spacious and comfy. there is a reception area with wardrobe and dressing table large bathroom (separate walk in shower and bath with detachable shower head) walled-off w.c. in bathroom. small lounge area with comfy sofa-chair and then finally the bedroom - all rooms within the suite have modern european style frosted glass doors which can stay open unobtrusively. very suitable for couples and-or travelling with a partner on business trip. super expresso type coffee maker. bed extremely comfortable - gorgeous in fact. the main thing for me is that it is extremely quiet despite ths hotel being centrally located. you do not hear a thing apart from plumbing-water pipe noises(!) no door slamming no noise of excited children running up and down the corridors (there is modern style carpeting everywhere) no room service staff clattering huge trolleys or security staff talking loudly into walkie-talkies etc etc - all of which you will probably realise by now i have experienced in other large mainstream business type hotels - particularly in the u.s.!!! this hotel is in a great location just near walnut street - very central for pretty much everywhere. definitely a nod by their staff towards their french origins (part of the accor group i think) - they answer the phone with a cheery bonjour ; not sure if the french extends to any more than that but it is a nice touch! i would absolutely recommend this hotel particularly to anyone who values peace and quiet and a fantastically cosy bed!',happy
id31013,' i read many reviews before i decided to book this hotel. it turns out that all the positive descriptions were true! you are located in a very nice section of the wharf and i felt extremely safe walking by myself. the rooms were super clean and quiet. the customer service was extraordinary! the front desk clerk ady remembered my name whenever i was in the lobby. she even called to see if i had gotten settled in my room after a long travel afternoon. the free breakfast was also a plus. i recommend it for everyone!',happy
id31014,' we stayed here in august and choose the hotel because of the location and the chain brand but disliked the hotel and the lazy staff. everything was too much trouble for them. room service expensive and the food was cold. the room itself was lacking many things and did not have a luxurious feel at all. the breakfast was disgusting and the eggs were like rubber. the overall experience was terrible and this is the worst hyatt regency we have ever stayed in.',not_happy
id31015,' stayed for two nights with a large group in town for a food and wine event. our room was labeled deluxe and was marginal at best. small with a stained and noisy air-conditioner stained carpeting questionable bedding a loose bed frame that almost catapulted my husband to the wall torn lampshades and a tiny uncomfortable bathroom with a very hard to work shower control. i talked with two others in our group whose rooms were so bad (roaches in one and no electricity in the other!) that they changed hotels. sunday morning was impossible -- ----- minute waits for the elevator with very long lines at the bell desk and front desk. too bad this hotel has never had a lot of people scheduled to check out at one time before so they would know how to staff accordingly!!!',not_happy
id31016,' i stayed at this hotel with - teenaged boys sightseeing in los angeles. i picked it for the excellent location and was not disappointed. the room a bit small as it is an old holiday inn was clean crisply decorated conveniently appointed and elegant. i loved it. the pool is nice too. i would recommend this hotel for sightseeing and for business because of its location right on the --- at sunset blvd.',happy
id31017,' the hotel room was very clean the beds were comfortable and the view was astounding. the staff were always around helping us to make this hotel the best one that weve been to so far! my family and i were very excited about coming to this fine hotel we were always day and night. while we were there we went to many different places that we havent seen in years. it was fun to remember those sights again. the pool was very clean too. my family and i had a wondrous time there. we cant wait to go there again!',happy
id31018,' my family and i stayed at the washington hilton for several nights. it is lovely and in a safe accessible neighborhood. the metro is only a few blocks away. a cab ride to the mall is about $--. i was put off by a few things thought. we chose to upgrade to the executive floor (top floor) to have the breakfast and snacks available to the family. in total the room was about $--- per night. the room was very small the - double beds took up nearly a the space. interestingly they advertise that the beds are queen sized but are definitely not. when i called the front desk to ask about the size they initially said that they were queens but eventually conceded that they were smaller than a traditional queen . the bathroom was also small but fully functional. i guess i just expected a liitle more space for the cost of the room. the linens were nice service very good hotel lovely and i guess the size of the room and beds are my only complaint. no recycling containers either. one other expense that i thought extreme was overnight parking @ $-- per night.',happy
id31019,' i had the opportunity of staying at the palace several times. it is by far my favorite place to stay when visiting san francisco. the hotel itself is above the montgomery bart and muni station which makes it convinient to getting your way around the city. self parking as i remember it was $--.-- (it may have gone up over the years) which is expensive. but seriously you dont need a car if youre only planning on staying within the city. i found public transportation there really simple and easy to use. we did rent a car in the morning to drive out to the outlet mall in gilroy and returned the car that night after we got back. if you love to have a workout in the morning perfect! their comfortable fitness center and lap pool is so elegant. i especially loved seeing apples along the front desk and fitness center for guests to enjoy. as in my other reviews i love historic hotels. the rooms in the palace are very comfortable very charming and very elegant. high ceilings give their rooms and expansive feel. if you prefer modern accomodations then try the westin on -rd street the w or the st. regis all of which belong to starwood and is just a short walk from the palace. there is no where else id rather be than at the palace when im in sf. the staff are wonderful. always ready and willing to help when theyre able to.',happy
id31020,' not really sure how i could have been staying in the same property as all these rave reviews - but they were the reason i chose this hotel! unfortunately it did not live up to expectations for me. yes it is a great locationn and the rooms are a great size for central new york. our king bed was very comfortable and the sheets were pristine and high quality. however the room was not very clean. we found long black hairs on the couch and the carpet looked as though it had never seen the nozzle of a vacuum cleaner!! the dirt around the edges and in the corners was horrible and the carpet itself was shabby. the bathroom was far too small for a room this size and the fittings were cheap and nasty with plastic panels around the walls above the bath instead of tiles and yellowing sealant that needed replacing. the cupboard was in an awkward place and poorly lit. our room did not have an armchair and ottoman as promised on the website and it was very noisy - yes i expected some street noise but there appeared to be some sort of generator outside our room which provided a constant loud low pitched hum. it was my mistake not to complain as i realise i didnt give the hotel a chance to respond but as it was a trip i had planned for my husband is birthday i didnt want to be negative about it. complaining and changing rooms is a time-consuming business and we only had - days in new york - i didnt want to waste any time at all. the free coffee in the lobby was nice but the breakfast was not the quality i would expect from a hilton hotel. the cold choice was poor and the hot food was cold. we cancelled breakfast after the first morning of our stay so we could eat elsewhere and found better quality at a much lower price. if this had been a budget hotel i might have felt quite pleased with it but at $--- per night it represented very poor value. the hilton we transferred to at the airport before an early morning flight home was beautiful - a completely different experience.',not_happy
id31021,' if you want to safe money in order to be in a great location this hotel is perfect for you. but i can say i wouldnt return to this hotel anymore. when we got there and looked around the lobby (which is nice) we thought maybe the reviewers on tripadvisor were too demanding. however... the penn station was very convenient and the location was awesome. but the bathroom was creepy the room was disgusting. in the end the rate was too high for what it was offered. i cant say our vacation was disastrous because of our choice. but it could have been much more decent.',not_happy
id31022,' i stayed at the embassy suites on july --th and boy was it busy. the hotel was hosting a couple family reunions and a wedding i beleive so there was a lot of hustle and busle around the place. even though we werent part of the festivities bryan and his front desk staff made us fee very welcomed and extended every courtesy possible. the rooms were nice showed their age a bit but were still very roomy which is great for a family. the breakfast was to die for even though it was busy it was worth the wait. we will definitely be back and look forward to seeing bryan and the staff again!',happy
id31023,' we stayed at the comfort inn times square for a week in mid september. the hotel is in an excellent location close to times square and public transport links - we got the bus from newark airport to the port authority bus terminal ($-- return per person) which drops you at --nd street and -th avenue so we only had to walk few blocks to the hotel on --th this is easily do-able even with luggage! the hotel itself is fairly new and is quite modern in style and decor. even though it is a small hotel there are - lifts so we were never waiting long. check in was fast and our room was ready when we arrived at about -pm. our room was on the --th floor at the front of the hotel and was quite big for nyc. it had two double beds a desk small wardrobe a drawer and flat screen tv. we found plenty of room to store our cases next to the bed. the room and bathroom were very clean on arrival and were cleaned every day during our stay with towels and toiletries replaced as often as required. there is a safe in the room ($- per day) an iron and ironing board. our iron wasnt working so we mentioned this to the receptionist as we were going out one morning and by the time we got back a brand new iron had been provided with a polite note. the staff were friendly courteous and professional at all times form the front desk concierge maintenance guy and cleaning staff and the breakfast guy. the breakfast is a great bonus and really sets you up for the day. yes the room is small and crowded at the weekend but no-one seemed to mind if you took stuff back to your room. things on offer included bagels pastries english muffins croissants banana muffins waffles (made to order) hard boiled eggs cereals pop tarts cream cheese jams peanut butter - types of juice and coffee! there is a club next door which seems to be open at the weekend only. we saw people coming and going and smoking outside but heard no noise up on the --th floor and really no problem at all. i have always felt safe in new york and this area was no exception. if you are there on a sunday walk up -th ave towards central park where there is a great street market - weird to see the avenue without traffic! this is a great hotel hotel in an amazing city cant wait til next time...',happy
id31024,' had a fantastic week at the chelsea. the whole place has such a nice atmosphere. clean cheap and nice rooms. best location. i will stay here from now on when in nyc.',happy
id31025,' how did i miss this hotel during my previous visits to new york...??? based on the reviews of the service and location and visit by a relative there i thought i will try it out . this hotel is by far exceeded my expectations every thing has been taken care of or thought off. all amenities in the rooms have been provided the professionalism of all the hotel staff is by far superb. they take careof you as if you are the only guest there non stop greeting by all hotel staff starting at the hotel main door all the way to the room. they make you feel special and they make sure they are doing a good job. room service is fast and to my surprise it has been always delicious especially the in room breakfast. words arent enough to describe our stay there you have to go and stay there to believe. i would like to thank mr. sameer for taking excellent care of us and he was always there for any questions or queries. also to my surprise it is the only hotel i have ever been to where all the concierges carry the les clefs dor (the golden keys) and there were - of them. wow how awesome is that i doubt it you will ever be lost in new york. i would like to thank every single employee in the hotel for making our stay wonderful and definitely we will see you soon again. saeed',happy
id31026,' i read endless reviews before booking a hotel for our trip to new york and finally went with a deluxe king at the surrey. i cannot say one negative thing about this hotel. it was quietly and elegantly wonderful. no big fanfare huge lobby or snotty employees. total understated luxury and good service. it is located on a quiet block between -th and madison a block and a half from the museum mile. the subway is - blocks away and easy to use. the restaurant next door is very good. you cannot go wrong with this hotel.',happy
id31027,' the carlton hotel was perfect for our stay. we had a clean very nicely decorated room with a view. the location is great for sight-seeing and getting around the city. we werent able to try out the restaurant but the menu looked amazing. the staff was great! their friendliness and attentiveness played a big part in making our stay a positive experience.',happy
id31028,' stayed here over thanksgiving and black friday. hotel was clean enough staff quite unfriendly. towels in the bathroom are not plentiful. you were asked to leave the towels on the floor if you wanted fresh ones which we did daily. quite often even though you wanted fresh towels they were picked up and put back then you had no idea if it was your towel or not. i dont share towels every! you had to leave a note on the bed if you wanted clean bedding. complimentary tea and coffee in the rooms - but we needed to ask each day for tea. for the cost i dont believe it was good enough. unlike mattnlo in his write-up we didnt find the staff overly friendly in fact other than checking in and out no one spoke to us except the doorman. ideal location as was near the subway. possibly not a good time to go to new york if you dont like big crowds of people. did the usual tours statue of liberty she is tiny nothing like they make her look in the movies. empire state building is a con you buy fast track tickets then stand in line for - hours before reaching the top as the ticket people ouside the building are selling fast track tickets to everybody. before you go up to the top if you are silly enough to part with even more $ you can see the -d show supposedly. no glasses! just a quick moving blurred film - absolute rubbish. did a day trip to washington very rushed in one place out again then in another out again. on the long drive to washington the guide put on jazz music not most people is taste in music i wouldnt imagine in fact it was quite insufferable. on the way home he decided to put a couple of films on the fast and furious - and killer elite. i must admit i didnt mind them but please - there were small children on the coach and he didnt even think to ask the parents if it was okay. i certainly would not have allowed it when my children were small. the guide tried telling us he used to work for the dea in washington even pointed out the building - he was from columbia! why would he pack in a job where he supposedly earned $----- plus just to throw it away handing out envelopes begging for a suggest $-- tip from everyone on the coach - me thinks he tells fibs! all in all i cant say i didnt enjoy my stay in ny but there again i cant say i did. matter of been there done it wouldnt go again.',not_happy
id31029,' it was our first time visiting nyc and we had the best time. the hotel was fab. the staff were so friendly and helpful especially when checking in. they gave us lots of info on what to do and see during our stay and upgraded our room to give us a queen sized bed. the room was bigger than what we expected as we had read so many negative reviews on the size of the rooms. the room was cleaned every day with fresh towels provided so no complaints there. location is perfect... you look one way and you see times square and the other direction is central park right round the corner from carnegie deli. so many places to eat close by. a visit to ellens stardust diner is a must! already looking into booking my next trip back to nyc and i would definately stay at the wellington again.',happy
id31030,' just got home from a weekend at the capitol hill suites. the price was good for d.c. only $--- a night. but the hotel is old and dirty. luckily our room had a.c. but others didnt.........and we talked to a group in the lobby who said their a.c. was not working and it was -- degrees f. so if you like a nice clean cool hotel stay elsewhere.',not_happy
id31031,' ok so this is hard as the location of this hotel is perfect for you if you want to go to a ball game or the convention center or like me attend a charity event at a brewery just up the street. i was on business and came with a co-worker so we shared a room. we loved walking the marina and there were tons of great restaurants to enjoy. that is pretty much all the positive i have to say which isnt really about the hotel at all but the location. there are a lot of homeless camping out at night right outside the hotel. there was some san diego police biking the area so it was relatively safe just didnt make for great ambiance. for a hilton i expected better. the rooms were nice with exception to two things that became annoying. the lack of electrical outlets in convenient locations in the room (next to a bed for your phone charger or next to a mirror for your hair appliances for instance). the full length mirror was on a wall next to the bed. so technically it was not full length at all and therefore useless. my co-worker and i laughed that there were two perfectly suited locations for the mirror but they chose the wall next to the bed. to their credit there is free cable internet in each room. but the cable is visibly strung in the hallways at the ceiling. it looks so haphazard and cheezy i forgot i was in a hilton. it looks like some guy came in and drilled a hole in the hallway ceilings and ran cable well actually that is exactly what happened. my scary moment came when i arrived at my room before my co-worker and got ready for bed. i was asleep for about an hour when she came in. i sat up to greet her and to my horror there was a stranger standing in my room. once i sat up and got a handle on the situation i was shocked to learn that our room key was given out in error for a bachelorette party. i had the girl call the front desk immediately to stop any more keys being given out to our room and to get the right information for the party. an apology was made but the damage was already done with my mistrust of the front desk staff being able to manage important security details of guests. when my real roommate arrive we bolted the door. would i stay here again? no. id rather have my old favorite best western around the bay with a spectacular view and take a cab downtown for an event than deal with too many little things out of place that add up in the end.',not_happy
id31032,' our stay was wonderful!!! they have the best beds comfortable beds. the staff was nice and helpful. our stay was extended due to the snow storm and the staff was helpful in making our stay comfortable as possible. our housekeeper was wonderful!!! i would use this hotel again. the location is great!!!!',happy
id31033,' this hotel is located right off the highway with easy access to san antonio. the customer service isnt very good the housekeeping department isnt prompt and the breakfast prices are way too high for what it is. we requested extra towels - times our first night there and didnt get them until the next morning. the walls are also very thin amd you can hear talking in the hallway and next room as if you were right there with them.',not_happy
id31034,' room was clean.hotel is close to everywhere.price was very reasonable.i wish there were more items for breakfast.',not_happy
id31035,' i just returned from a three night stay in a one bedroom premium suite. although the suite was nice - three rooms - living room bedroom bathroom - and it was huge by nyc standards the service was really not good at all. we have beeen hgvc owners for nine years. we have stayed mostly in las vegas and orlando and our experiences have been perfect. big nicely equipped properties with lots of amenities and staffs who knew the property the surrounding area and the nearby attractions. this staff was almost clueless. there was one guy jeff who was very helpful interms of directions and the very talented ovie at the door was charming and really good at his job. beyond them though nothing. my perception based on the website and advertising was that the room would have a view of central park. not even close. i had a view of the people working in the buildings across the street. i called the desk when i got to the room to see if i could get a better view since i was paying many extra points to be in a one br premuim room. the woman said no dice. all the rooms are the same and none of them overlook the park not at all the impression you get from the website. my minibar had no price menu so i called the front desk to ask the price of a bottle of wine. the guy said the price list is in the minibar. i said no it;s not. he said well it should be. (is that helpful??) i asked him if he could tell me the price of the wine and he said hed call me back. he never did. i complained about these two things to a manager the morning of my checkout and he said yeah that is why im here for two weeks. but he never asked for specifics or my name or anything. that was not good. i was trying to provide him with some constructive feedback and he blew me off. now the room itself was nice. the breakfast buffets and cocktail parties were nice but wicked crowded. it rained the whole time i was there so the pation seating was unusable but i was unable to sit down half of the time i was in the place. that was unpleasant. great location but bad service. id be careful with this place until they figure things out.',not_happy
id31036,' my husband and i booked a one night stay at the palace over the internet. we had to cancel due to a change in travel plans. we called three days before day of travel to cancel. the operator went to cancel our reservation and told me that there was no cancellation fee however when he went to put it through the system would not let him cancel unless we were charge the entire rate as a penalty. yes we had to pay over $--- to cancel the room. the operator put me in touch with the hotel is front desk. they told us that if you book on-line and cancel - no matter when you cancel -you are still on the hook for the entire cost of the room. we were never sent an email confirmation of our reservation and the palace refused to honor what their own operator originally told us when he first tried to cancel. i have never had a hotel charge the entire room rate for a cancellation especially three days in advance. i am apalled at how this hotel operates and how lousy the customer service is. i will never stay at this hotel or any other starwood operated hotel ever again.',not_happy
id31037,' i just returned from a weekend stay at the courtyard navy yard in dc. this is my third weekend trip to dc this year and ive stayed at a different hotel each time to try out a variety. overall id give the courtyard high marks. the area is very commercial and undergoing a lot of construction. there is secure parking available under the hotel with direct access to the lobby. the rooms were nicely furnished and looked brand new. my room had a king sized bed and a sofa bed. the room also had a -- lcd tv. overall the room was on the small size but was unusual room layout that made the best use of the space. the bathroom was nicely appointed and an average size. my only complaint was hallway noise. the rooms could use some additional soundproofing. we were several rooms away from the ice machine but i could hear it dispensing ice. there was also a wedding or party going on and a number of guests must have been staying on my floor given the loud hallway noise until early in the morning. overall id say it was a good value.',happy
id31038,' i needed a clean but safe place to stay on a recent weekend trip to houston. i usually stay in westins but did not want to spring for the westin price when i wouldnt be in the room much. i got this hotel on priceline and was a little concerned to realize it was near greenspoint mall. the area has a bad reputation for crime and i was concerned about my safety arriving at --pm at night and in leaving my car. i was pleasantly surprised to find the hotel not only had ---hour security but a fence around the property with one entrance in and out and surveillance cameras. i felt safe coming and going even at night. the hotel itself was a pleasant surprise in its cleanliness and decor - must like a westin in every way. the staff was very courteous checking in. the bar service was a little slow at night but that was understandable given the time of day. the bed was very comfy room and bathroom nicely appointed with granite counter tops and ample lighting. i was very to see a safe in the closet that i could store my laptop in. the construction on beltway - near the hotel was a bit of a pain but id definitely stay here again.',happy
id31039,' could be a lot better at these prices. overall not bad but i would expect much more even in nyc. somehow this property thinks it is much better than it is to be charging in the mid $---s for a night. it is an ok room that is at least clean. the lobby is minimal. the elevator is so old. some of the rooms have been redone. make sure you get one of those or dont stay here.',not_happy
id31040,' my fiance and i stayed at the ritz-carlton chicago (a four seasons hotel) ------- - -------. the trip was both for business and pleasure. my fiance had a couple of trade shows he wanted to attend and we were also celebrating my birthday. part of my gift was our stay at the ritz-carlton and what a nice gift. we found it to be absolutely beautiful. we had a room with a great view. christine from the front desk knew we were celebrating my birthday and she sent a nice little surprise to our room. upon returning from dinner there was a bottle of champagne and a chocolate treat with a note saying happy birthday. this was such a thoughtful and quite unexpected surprise. the fitness center at the hotel was phenomenal!! the locker rooms were the nicest i have ever seen even compared to private fitness centers. we felt the hotel was in a great location. john hancock center was across the street and just a short walk to navy pier. the typical chicago wind was a bit chilly but not unbearable for us. we had a great stay in chicago and at the ritz-carlton (a four seasons hotel)',happy
id31041,' our recent stay at the argonaut hotel could not have been better. the entire staff was courteous helpful and friendly. we have never been greeted by such a friendly front desk staff. our room was great (king suite). it was spotless comfortable and beautifully appointed. weve stayed in union square nob hill and near the ferry building and we find the location of this hotel to be perfect. every mode of transportation is right at your fingertips to get you to any place on your sightseeing and dining adventures. dont think about staying here - book a room and find out for youself.',happy
id31042,' my -- year old son and i stayed at the laison for memorial day. it is an easy walk to the mall so we were able to go to the capitol and visit a few smithsonian exhibitswalk back to the room for a break then head out for the dc for free tour down at the washington monument. i wish the hotel had a little snack bar because during the holiday many restaurants were closedso we had to order room service which was overpriced. we did check out the hyatt across the street and they have a little shop so if you do need something past -pm they have it ( even they were out of sandwiches by - pm). our room was quietthe bed and pillows comfyalthough the shower in the room above us was leaking down into ourswhich was a bit disconcerting. i was afraid they would fall throughhopefully not on one of us. i just made sure not to shower when they did. front desk personnel were friendly. make use of union stationit is open for dining until - pm and we got to the airport in -- minutes.',not_happy
id31043,' we spent one night at the hotel helix. we arrived late and ended up with a phenomenal room-suite. this hotel is noisy and not so good for the business traveler. it has a minimal lobby. the staff and service were generally good.',happy
id31044,' the downtown sheraton in denver is cavernous complex obviously geared for the convention trade. after stays in denver separated by -- days i found my time at the sheraton unpleasant at every turn. the front desk at my check-in was brusque to the point of rudeness. when i finally found my room (the elevator did not display the floor number) after hauling my luggage for what seemed like a forced march i found my supposedly upgraded room dusty and in need of a wipe down that i did. the room was very cramped to work in and to watch the tv i found myself rearranging furniture. the sink cabinet in the small bathroom had several inches of space at each end that was perfect for toiletries to fall on the floor. you will be charged for internet use—which is interesting when compared to theoretically lesser hotels—staybridge suites in reno and the holiday inn in north hollywood that offer it for free. if you arrive late on a saturday do not expect laundry service until monday. the restaurants and lounge are pricey and unenjoyable. luckily there is a peet’s so at least you can get good cup of coffee. the gym is huge but several pieces of equipment were inoperative and there seems to be no system to report it. the club floor is like the rest of hotel—cavernous—but lacking in amenities when compared to other hotels. all in all for starwood preferred guest members unless you’re attending a convention—stay at the westin it’s a much more enjoyable experience.',not_happy
id31045,' i had stayed there for a day and the hotel is good',happy
id31046,' we stayed at the hollywood city inn for one week during april ---- and found it very good location wise the metro train line station and bus stops are within a couple of minutes walk. room was quite spacious the staff at reception is extremely available and helpful. what could be better is the cleaning service in the rooms the cleaning ladies clearly only wiped the wc the tub and the sink made the bed sprayed some deodorant but that is all maybe they swiped the bathroom floor (i say maybe since there was a small piece of toilet paper behind the wc on the first day and it was still there when we left we just left it there as a test). the carpet was absolutely never cleaned once during our stay and must say it was quite dirty my husband dared walking in the room for one night with thick white socks he used instead of slippers and after one night only they were completely black on the soles........ beware wear slippers in this hotel but otherwise it is a good bargain.',not_happy
id31047,' well situated hotel. nice rooms. great location. had theater reservations and went to the restaurant with -- minutes before the show. asked if we could get in and out and am sitting at our table after -- minutes with no food. was assured no problem. have stayed at this hotel many times. surprised and very disappointed.',not_happy
id31048,' i was booked into the lancaster by a local firm for a one day stay. i read the reviews as i like to know what to experience and was a bit reluctant due to the number of negatives about poor service worn out furniture and old style television set that could not be easily viewed plus several musty smell reports per the reviews. my experience was totally different. yes the musty smell could be slightly detected in the lobby as with many buildings built in ---- era but it really was not offensive to me. the service was impecable the room was impecable clean great furniture and fixtures extremely comfortable bed big screen tv on a wall mounted swivel terrific food and service in the hotel resturant. i had the crab cakes (great) and my dinning partner stated that the steak was the best he has had in a long time. i would go back to this hotel in a heartbeat. ps -- i was on the --th floor.',happy
id31049,' great location! amazing hotel! superb service! great value! definately will be staying there on future visits! wouldnt stay anywhere but hotel mela!!!',happy
id31050,' six of us stayed at the boston park plaza hotel & towers; in one of the hotels best suites (---------)... all i have to say is gross! this hotel is severely mismanaged... from the main desk not knowing anything to the lack of communication between the main desk and housekeeping their security technology can not be reset by the security guard... tons of money for a whole lot of nothing. half the party (-) attempted to check in at -:--pm on friday may -- and we were told by chris at the front desk the room would be ready in --minutes by the -pm check in time. we understood this so we grabbed a drink returning after -pm. we again attempted to check into the suite and we were told housekeeping has not finished the room and only half the suite was cleaned. we asked for the keys regardless as we had a dinner reservation at -pm and we needed to get ready. upon arriving in the suite we discovered there was a frat party in the suite the evening before breaking the murphy bed (which was needed as we are - people in the suite) the carpet is saturated (most likely beer - i hope) and the room was trashed. housekeeping arrived and within --minutes after her arrival we were told the room was clean. if you saw this room you would know it would take more than --minutes to clean the mess and the bathroom was not even touched. i requested extra towels extra coffee cups and bed linens for the pull out couch and the - twin wheelie beds we used in place of the broken murphy bed. while waiting for housekeeping to return with the requested items i discovered a tampon on the floor... seriously this room was not cleaned. needless to say the housekeeper was sent back to the suite to clean it again however her cleaning skills need a ton of involvement. even after her second cleaning hair clips were found on the bathroom floor.... this woman did not clean the suite. after dinner all six of returned to the suite to discover our keys dont work. due to the hotel attempting to charge $---- on card that was left for incidentals not the full room charge the card was declined and the hotel reset the lock on the doors no one could get into the room. after going to main desk and after - new keys issued that did not work and we were then informed of the credit card issue which we corrected by using another card. and another set of - keys were issued for the room and again they did not work. security was then called and he could not master reset the system - we were locked out. finally maintenance was called... he was able to open one of the two doors to the suite... good times. i personally was afraid to sit on the furniture and we had to wear shoes if you did go barefoot you would find a wet spot. as one boston luxury hotel proprieties... it was horrible and over priced. the hotel staff knew there was a frat party in the suite the evening before and they should have given us another suite or - rooms....',not_happy
id31051,' we stayed at the library hotel ---- - ----. this hotel had to fill the expectations of our previous stay at their other hotel the casablanca and i am to say it did. this was a lovely hotel with all the special touches such as the fab coffee anytime of the day and the cheese and wine in the evening which my husband sampled most nights!! a special; mention to the bellboys and the breakfast staff who always had a hello and how was your day. yes the rooms are small but i prefer to call them cosy the beds were extremely comfortable and the matress was a dream. the noise other people experienced never woke me and i can be a light sleeper. we were in room ---. thankyou library hotel for a lovely way to spend my birthday.',happy
id31052,' from previous reviews i honestly expected something like bates motel but i was pleasantly suprised. of course it is cut price but for a hotel in the centre of times square it is great value. the staff were nice enough great bell boys and more importantly the bed and bathroom were clean. of course it is quite old and there is wallpaper peeling tiles missing and stains and cig burns in the carpet but the sheets were fresh and the toilet and shower had been scrubbed so that is all i wanted. plus there is an excellent little shop downstairs (pretty much in the hotel) that has beer sweets snacks coffee and serves delicious hot food. if youre looking for somewhere cheap and cheerful in the centre of times square on a budget this is the place to be. and the hotel does have a certain kitch charm!',not_happy
id31053,' the shower was plugged and the room cleaning people forgot to put fresh paper cups in the room the last day we were there so we couldnt make coffee at -:--am. then we asked the check out people if we could get some coffee and none was made that early.... so no coffee on our way to the airport!! the bathroom was too small. the concierge service was wonderful though. i just dont think the price was worth it. ive stayed at other westins and they have all been excellent. i would look for another hotel!!',not_happy
id31054,' we have just returned from a - night stay at the astor on the park as we were very satisfied. after reading other reviews before travelling i was slightly nervous about staying here but soon realised that there was nothing to worry about. we arrived at the hotel from newark airport at about -.--pm. we were greeted by a member of staff who took our luggage. the reception area is not huge but then you do not spend your time sitting about in this area so its perfect for its use. the polite reception staff asked if we would like to have - rooms next to each other and also asked if we would like to stay on a high floor. this was great as we had asked the travel agent to request a park view and we were not disappointed. as others have stated the rooms are on the small side but they are clean. many reviews mention how people are upset that the rooms are small but considering what you pay i think they are good value. if you want a big luxury room then you need to pay extra in nyc and not moan that you do not get breakfast or a huge bathroom when you are not paying alot. as per previous reviews there are a few minor problems that can arise. the single lift isnt the greatest but is safe enough. the radiator does bang at night but you just need to turn it down. i am surprised that some comments mention the area is not the safest. as far as we were advised the upper west side up to ---th street is a neighbourhood where the rich and famous are now starting to buy. the hotel is located quite a way from midtown but you can get the subway (c train) - blocks or - min walk away or the m-- bus right outside the hotel. alternatively you can grab a taxi to times square which costs about $-- each way. all in all i think this hotel is value for money. if you are expecting to go to nyc and you want luxury and a midtown location then you need to pay for it.',not_happy
id31055,' ive been staying at this hotel during the process of moving to austin. everything has been decent until i peeled back my fresh sheets and saw the blood spots on them. still red. im male and the only one in this room. not my blood. guess i will sleep in my car tonight',not_happy
id31056,' a big renovation from last year hasnt done much to improve this hotel. a huge institutional-like lobby is boring and of course in an effort to make more money the hyatt has decreased room size and increased the number of rooms they can sell. a regular but deluxe room is now smaller with cheaped out particle board drawers and no storage space. gone are - pillows per person on the beds for just -. the bathrooms are ill-designed with unusable sinks (when you have a counter that juts out half way over the sink it is difficult to bend down to brush your teeth or wash your face without splashing water all over the floor) when we arrived this time the floor in our bathroom clearly hadnt been cleaned as there was hair all over. check-in staff was very nice and accommodating though so kudos to them for that; and location is convenient for business and play. but as far as value for your money look elsewhere...extremely average (if that) at a premium price.',not_happy
id31057,' i had a very decent experience at the hudson. we had booked it at a steep discount based on a “secret sale” from quikbook (similar to priceline) and when i found out the hotel name and checked the reviews i was a bit nervous. but really for the price we paid i thought it was a good deal. first as others have said be prepared for a *really* small room. realistically it’s meant for one short and very skinny person but two people can stay here as long as you don’t have too much stuff and can tolerate extreme closeness and very little privacy. the room consisted of a queen bed with maybe - feet of space on either side small flat screen tv on the wall and mirror on the other wall to prevent total claustrophobia. there is a tiny desk and a couple of drawers for clothes plus an open closet and a few hooks on the wall. the bathroom is minuscule as well (i’m -’-” and could just barely sit on the toilet with my knees in front of me). i had to change clothes in the little entryway. whoever compared it to a cruise ship cabin is accurate. after my initial laughter at how small the room was i began to reluctantly admire its efficient use of space. it wasn’t brightly lit especially with the dark wood paneling and flooring and there is no natural light but the lamps provided enough light to read a bit at night. the bed was low to the ground but comfortable. also unlike others’ experiences our room including the bathroom was very clean and in good repair. that said like a cruise ship cabin a hotel room in nyc is just a place to stash your stuff and sleep when you’re not out and about. so for that it worked out fabulously. the location is fantastic - less than a block from the columbus circle subway station (and a short walk from several other stations) and easy walking distance to tons of restaurants and shops on the west side. the time warner center across the street has a huge whole foods in the basement which is a great place to pick up breakfast or a quick lunch. i didn’t find the location or the street seedy at all even walking back by myself at night. we had very little interaction with the staff who seemed typical of the snobby and inefficient staff present at most “trying to be boutique-y” hotels. the drink prices at the hotel bars are outrageous but i shouldn’t have been surprised by that it’s new york and with so many other options no need to spend money there. the lobby had an unpleasant mildewy smell so we didn’t linger there either. would i pay full price for a room here? never! but would i stay here again for the right price? yes.',happy
id31058,' we went to a conference and chose the sheraton based on reviews and location. we found it didnt live up to the sheraton brand. the lobby was nice and staff (especially the concierge) were helpful but the rooms were old and tired and the pool area was very run down and somewhat unwholesome-looking. the breakfast buffet was cold stale and limited though we only tried it once. if we were to visit philly again we would book earlier and get space at the marriott right at the convention centre!',not_happy
id31059,' great location great beds great bathroom. however there were about ---- middle school cheerleaders there for some reason last weekend. hello - when you were in school did you get to stay someplace this nice? :) they were a bit loud as was the constant thump-thump of the club music the westin insists on piping through the lobby. i even asked the gal at check-in - doesnt this music make you crazy all day long? and she definitely agreed. i would strongly recommend dropping the music. asked for turndown service didnt know you had to request it and it still didnt come - took a while for another robe - there was only one in the bathroom and the on-site restaurant is a steakhouse not a place you feel good ordering room service breakfast from. plenty of room great walking distance to everything. strongly recommend going a few blocks away to amy is bakery - outstanding goodies for breakfast & a short walk - unbelievable pastries scones etc. if you get there early go ahead & check in & put in your preference for high floor corner room view is fabulous. if we had waited until check-in time we would have not gotten that even though we requested when reserving. i waited quite a while in line to do that when we arrived around noon and the woman working the desk when it was my turn said sorry im leaving. i politely but directly said i waited in line i am the customer - why cant you help me? luckily a manager saw her ridiculous behavior reprimanded her and we were guaranteed the corner room higher floor view of water & city. lots of windowswould definitely recommend requesting that!!! liked it a lot but sofitel is nicer.',happy
id31060,' i have just returned from a trip to philadelphia and stayed at the holiday inn that i booked trough hotwire. many of their reviews were not favorable so i was little apprehensive. the hotel is clean and updated. i requested a micro and small refrigerator and was accomodated at n-c. dana who as the front desk in the mirning could not do enough. it is in a great part of town walkable to major sights. also they have a bus #-- thst runs on arch st. to center city and onto the rodin museum. most convienent and it runs every -----min on the weekend. it also pretty cool to walk by independence hall at night when the crowds have left. gives you time to think what a challange our founding fathers wrestled with when creating our country.',happy
id31061,' i travel to nyc a great deal for work and the franklin is one of the best hotels ive stayed at in nyc. the hotel staff is the friendliest ive ever encountered and the location is convenient. the room i stayed in was small but i was fine since the bed was comfy the linens were high-quality and the flat-screen t.v. was top-notch. the wine and cheese for guests each night is great after a long day of work and the quality of the wine and cheese is fabulous. the continental breakfast has sophisticated food and is very fresh. i highly recommend this hotel.',happy
id31062,' i just returned from a - night business trip to nyc. like many others i went thru hotwire to secure reasonable - --- star lodging in nyc and ended up with the muse. i immediately went to tripadvisor to read the reviews. after reading all the reviews i decided i was not going to be concerned and would arrive with a positive attitude. i did love the decor. lobby was very modern and inviting. lovely couches with great color. the staff welcomed me curbside and again (by name) at the check-desk. the soap was wonderful! i actually requested to purchase several bars @ $- ea. it is located in a great location near times square theatre district bryant park etc. my issues started the first night...i was forced request a different room...the deodorizer was so strong that i smelled it with every breath i took (and it was not a smoking room). the second room was better. it must be the fragrance in the cleaning supplies. i will say that they were very accomodating and apologized. the first shower in my new room was riddled with dark mildew in the corners of the bathtub. i dont think i have ever stayed in a hotel with mildew in the shower. not good! rather than complain to mgmt i kindly pointed it out to housekeeping when i saw her and requested that she remove it. it was there the entire stay. the view from my room was a small patch of sky and the rest was the jackie kennedy high school locker halls. i agree with a previous reviewer...the windows looked like that had not been cleaned in years! i chose to keep my shades down the entire trip. i ate breakfast at the district inside the hotel and it was fine...not great. the bar is very small but warm and friendly. the pizza was wonderful! all in all...hotwire said the muse was a - --- star...i would say it is a - --- star trying to be a - --- star. would i stay there again...not at $---+...maybe $---. livin & lovin nyc',not_happy
id31063,' booked last minute on priceline for $---night. modern rooms goof location helpful staff. all in all a nice stay. the lobby was a bit crowded and noisy but that is probably die to the heavy even traffic this venue receives',happy
id31064,' while this hotel has a great history and is in a prime location it is still an old hotel and therefore our room was very very small (even the guy next to us asked us if our room was a small as his he wasnt happy) and the walls way too thin we could hear everything going on in the next room from their conversations to their activities! but you cant fault the comfort of the heavenly beds.',not_happy
id31065,' we stayed at the new yorker aug -th through --th. the hotel is situated a little farther south than i would have preferred but the price was right and it included complimentary wifi and a breakfast. ill get the bad over with first. the front desk is deplorable. my daughter attempted to check us in as she was first to arrive and even though i had pre-warned them with an email and had a positive response back she was still told she could not check in. it was getting late at night and i was held up in another city with delayed flights. after she called me i had to call the hotel and i did manage to get it straightened out. but first impressions are everything. the next day our keys did not work and we headed back down to the front desk. the man there took my id and keys and after a few minutes informed me that we were not to keep them near our cell phones as they had been deactivated. i dont even think he looked at me once. so its these impressions that last and im sorry to say that they overshadowed all the good. the lobby is very nice and open. the information desk was helpful and pleasant. they check all guests at the elevator for keys which gives you a sense of security. our room was on the --th floor overlooking the hudson. it was well appointed and very clean. the bathrooms are outdated and there are no fans but otherwise it was fine. i must say the beds are super comfortable and i think i had one of the best sleeps ever travelling. pillows super comfy. it was quiet - no street noise and no noisy neighbours. the hotel is well within walking distance to times square macy is and the empire state building. there is a -- hour pharmacy across the street and the subway stns are close by. we ate at the tictoc diner a couple of times for convenience. the food was average and no complaints - exactly what we would expect from a diner. i had no problems with settling the bill a day early. angel on the front desk was great and he helped me organize a town car for my -am ride to la guardia airport. so all in all it was really good value. if it hadnt been for the initial negative experiences with the front desk i think i would have rated it a bit higher. still it was a good trip and if you can get the discounted price at this hotel it is worth saving the extra money.',not_happy
id31066,' booked and stayed for one night after reading trip advisor reports. definitely recommend this place. we arrived jet lagged and found our room with only one queen bed - and across the hall from a yappy dog. back at reception they immediately changed our room and were polite to point out the sofa bed! room was spacious kitchen stuff but we didnt need any of that and very clean. good free breakfast to start your day. lots of room in the lobby and it is only a few minutes to --th street. we walked to the rei store and had coffee in the sunshine and walked back. ----- - no hesitation in recommending this place.',happy
id31067,' we got an incredile value for the room. we were extremely satisfied with the staff who helped us to figure out the metro circulator cabs and walking to locations. the room was quiet and comfortable. the bathroom was clean and mold free. it was excellent to walk to many locations. it was near the metro. we will definately be back when we can.',happy
id31068,' very pleasant front staff wine in the evening in the lobby large rooms great rates and free internet for those that are members of the loyalty program. overall an excellent value. close to the el for those coming in from either midway or ohare airports.',happy
id31069,' pretty much a good experience. check in and check out was not painful at all. the room was huge as well as the tv extremely clean and the ac worked just fine! the executive lounge could be a little bigger but overall was a nice place and i love that they have their own starbucks coffee maker which is just as if you order your coffee from a starbucks barista! the maid from housekeeping was very nice and attentive. everyone at the front desk the bell boys and concierge were very nice and courteous. the only issues is that i had to keep changing the room keys since every other day they would deactivate. being a hilton honors gold member the perks i received were just great and i have no complaint at all. they should refill their vending machines more often and also be aware if you order room service that the service fee is higher than hilton usually charges if you order try the angus burger it is just orgasmic and dont miss their home made banana ice-cream mmmmmh yummy!!!',happy
id31070,' a small hotel with very personal and unique decorations confortable but small rooms. the staff was always helpful and welcoming. i recommend dining at the hotel restaurant (all italian) great lasagna! it is walking distance from almost everything and a cable car away from the rest of san francisco.',happy
id31071,' enjoyed the location of this cute hotel. rooms were fineclean small but comfortable.....though wish it had a few hooks or shelves. view of alley telephone pole... but we werent in the room long enough for that to bother us. most staff were friendly. here is the bad part. we asked for a cab to the airport. the front desk notified the door man that we wanted a cab... went outside and the doorman asked and we confirmed we wanted a cab to the airport. he took our luggage and placed it (and us) in a black suv. well this cab cost us $--.-- without tip!!! left a bad taste in our mouth about the hotel and this staff member.... we trusted that when we asked for a cab that is what they would provide.. lesson learned.',not_happy
id31072,' this hotel was filthy the service was horrible and someone tried to break down our door. there is no security here whatsoever doors and hallway windows are left open and fireprotection is poor!!! there is only one puny lock on the door! when they tried to kick in our door i could see the light from the hallway!!!!!dont at all costs do not stay here!!!',not_happy
id31073,' great service...a great little bistro with decent food and drinks. not fancy but not a lot more to ask for on the road.',happy
id31074,' in an unassuming building downtown in boston the onyx hotel lies in wait. it is an elegant hotel that does not try to be flashy like other gaudy hotels. as a member of the kimpton family it has all the luxuries and amenities of other kimptons even more so than some! the staff at onyx is exceptional. john at the front desk helped me out with any of my requests and provided service that exceeded - star resorts. he was knowledgeable about boston as well as the other kimpton properties. onyx was a bit pricey but that was due to the bruin is being in the conference finals. the service and location made up for the bit higher price tag. i would recommend onyx to my coworkers and will likely stay there again for work if i have the chance.',happy
id31075,' happened to pick this spot on a non-orioles night...camden yards is across the street. the hotel is in the upper echelon of hampton inns. location is fun - multiple bars-restaurants within walking distance and very cheap on non-game days. would definitely stay here again.',happy
id31076,' we had a wonderful experience with this hotel. the price was great everything was perfectly clean and staff was extremely helpful. we parked our cars there and were transported to the port for $--.pp. the van was there to pick us up promptly after the cruise. could not have been better',happy
id31077,' we stayed at this hotel for three nights around christmas. being a business hotel it gives drastic discount (nearly --% off on priceline bid) on weekends and holidays. it is very conveniently located just off i--. going to attraction like sea word takes roughly ----- minutes. the room is standard size with very comfortable bed. i love the shower a lot. it gives quite impressive water pressure. these days a lot of hotels are trying to be conservative and replace their shower head to limit the water volume. but this doubletree does not disappoint me on that. we had no problem with the hotel at all during our stay. there is a small fitness room with adequate equipments to burn your extra energy. there is no free wifi in room unless you are gold and above with hhonor and not book through priceline-hotwire (the frontdesk staff is well informed about it). nonetheless you can have free wifi in the lobby. a microwave oven is provided near the frontdesk for your convenience (for the popcorns they sell but they will let you use). overall i would recommend this hotel to both business and leisure travelers. del mar downtown is only about - miles away where quite a lot dining options are available. four-leg friends are allowed (maybe for a fee).',happy
id31078,' i booked here through hotwire and it ended a long term relationship because of this hotel. i did not want to stay there because i was very familar with the area but hotwire refused to change. i called the hotel and requested an early check in between --- and --- and i reqeusted a room on a hgher floor with internet access. i arrived at about --- and was told there was no room available. i asked what time would a room be available and i was told at exactly -. i returned at --- and was told the room was still not ready. this was after i had traveled by car for over - hours. i then waited until the room was ready. the clerk was extremely rude and kept reminding me i smoked int he room i would be charged about $---. i kept telling her that i did not smoke and i did not expect anhone to come. despite this she kept telling me the same thing about smoking. the room was small and it was ok. this was definitely not a high floor.. when i checked in there was a sign sbut o tating there would not be hot water after -- the next day. i thought this was illegal. i was on a business trip and i knew i would have to walk about two blocks. i had planned to take a shower but there was not water when i returned. so i used a couple of baby wipes and left. yes i know i had just taken a shower that morning but after walking four blocks each way in summer heat i wanted to shower before i left. when i complained to hotwire they never got back to me. because of hotwires refusal to address the situation especially the lack of water the next day i will not use them again unless it is an absolute last alternative.',not_happy
id31079,' spent - nights at the onyx during a sales trip. if youre in town and are doing anything at td garden (aka boston garden) you cant beat the location of the onyx it is literally just down the street. as always room was clean and comfy and as is the case with most kimpton properties the staff is always friendly and helpful. only negative was that one day i came back at around -:----:-- in the afternoon to get ready for a tradeshow that i had that evening and the room was just then being made up. i hate to interrupt housekeeping when theyre doing their thing so i went downstairs to the ruby room to do some work. they didnt finish up until about quarter to - and i had to be at my appointment at -:-- so i had to rush a little bit. otherwise it is got great access to the t and commuter rail (just down the street from north station) and id definitely consider staying here again depending on the circumstances.',happy
id31080,' after a very long journey into chicago the day before thanksgiving taking - hours to drive -- miles into the city - we eventually found the hard rock hotel. finding it wasnt easy but very much worth it. pulling up outside the valet parking is wonderful but expensive at $-- a night. buth the inside of the hotel was amazing but then there were the staff who were a tad standoffish. but the hotel is full of so much memorabilia that you cant help but marvel in your surroundings. on every floor there is something from another band. the room was huge with a gorgeous bathroom on the -th floor of a possible --. but everything in the hotel was extra including the wifi in the room. however there was a brilliant business centre on the -rd floor where the internet was free at all times. and there were - computers that were free in the reception area. the hotel was in a great position in the centre of chicago. great for shopping & eating.',happy
id31081,' this is an obviously aging facility that is in need of upgrading. the prime positive attribute is the location. it is right on the bay and very close to the bay attractions. the downside is the level of care and staffing. when we checked in i was told that all the bay-view rooms were booked but they were obviously not based on the large number of dark windows in the three towers facing the bay. we got stuck on the backside with a view of the parking lot. our room had not been fully serviced. there was still trash in the waste can the toilet needed to be flushed and there was a partially used bar of soap still in the shower. it was real late and we were very tired so we just ignored these problems. at breakfast the wait was -- minutes even though there was an abundance of open tables. it became abundantly clear that they were seriously short-staffed so much so that there were many un-bussed tables. in the outside dining area one tabe went un-bussed so long that it attracted a dozen or so pigeons descended on the table and fought over the food leftovers...and the pigeons left abundant calling cards all over the table and chairs. whe they finally did bus the table the cleanup was very cursory in fact the next folks to get seated at that table had to ask for additional cleanup so they did not get bird droppings on their clothes from the chairs. for $--- per night i expected at least minimal service and amenities did not get them. for instance the (cold) pool closed at sundown and there is no hot tub. i will not stay there again nor will i recommend it to anyone.',not_happy
id31082,' my husband and i travel quite often for work and were looking for something more unique than our typical hitlon-marriott-starwood experience on a recent trip to nyc. we chose the soho grand because of it is location and promise of an upscale experience. we booked a double upgrade package for a weekend getaway this october. we were not given the room as promised in the double upgrade deal (we booked a deluxe king which should have put us - categories higher...but we were given an accessible room on the -rd floor (room ---) which is the first floor of rooms). we were told it was an executive king but there was nothing executive about it. the front desk staff was removed and seemingly unconcerned about my complaint. i felt the entire staff acted as if they had better things to do then help the guests. it was most evident when we tried to get breakfast in the hotel restaurant one morning. the servers were more concerned with clearing tables and chatting then pouring a simple cup of coffee as new guests arrived. i found that the rooms did not offer a lot of peace and quiet. you could hear your neighbor sneeze or worse. and floor - is excessively noisy due to the fact that it opens up into an atrium where the restaurant and bar are located. we wont be returning to this hotel.',happy
id31083,' my husband and i stayed at four points sheraton houston for two nights while we took in a game at minute maid stadium. the hotel itself was clean and the staff were somewhat friendly. to our discouragement we had to ask for our room to be cleaned (well after -:--) after our first night of lodging. a room service tray with dirty dishes sat in the hallway the whole time we were there. the hotel was close to the freeway but it is better to exit off the previous exit in order to have enough time to turn into the hotel parking lot. if we were to return to the houston area for another visit we would find another hotel to stay in during our visit.',not_happy
id31084,' if you want to be close to the action stay at the renaissance! it is in the middle of times square and there are shops restaurants theatres on your doorstep. its an excellent base for exploring the city. the rooms were spacious and clean with supplies re-stocked daily. the view was pretty immense too. service throughout our stay was excellent. it is not the most luxurious hotel ive ever stayed in but i didnt come for a spa weekend anyway. id totally recommend.',happy
id31085,' i brought my cousin from texas to nyc (she had never been) and wanted to show her a good time. we decided to stay at the stay hotel being super close to everything. the location is what you pay for- it was great to walk out onto times square! the price was unreasonable for the tiny closet-sized room we booked. there was two of us and we couldnt move around at all! the bathroom was untidy and needed a deep cleaning. our city view was of a brick wall with no daylight coming in. the hotel staff was very friendly and always willing to help us. the elevators were super small and couldnt fit two people plus luggage so we constantly took the stairs. we were on the -nd level and the bar-club noise was unbearable. the elevator made an awful noise that kept us up all night. perfect hotel for someone who wants to party all night-sleep all day! perfect location though. would stay again if the rooms were bigger!',not_happy
id31086,' stayed for four nights and have no complaints. great location for walking or biking to mission beach and around bay. beautiful grounds and nice private beach. we stayed in a bay view suite and it was well worth the money (-th night free). we enjoyed the view to the east as there was plenty to observe: sailboats rowers kayaks. (i dont think that the west side view would be as interesting except for the sunsets.) seems as if there is plenty to do at the resort but we were there during unseasonably cold windy weather and couldnt enjoy the many outdoor activities that the resort has to offer. we did enjoy watching the seal feedings and enjoyed the pool. free ride on the sternwheeler was a plus. we had a great experience and will return!',happy
id31087,' pros: clean location is great employees were very nice comfy bed nice lobby near subway taxis available in front cons: no fridge bathroom is pretty small noise through connecting doors. if you are a light sleeper you may have problems sleeping at night due to the connecting room doors most of the rooms have connecting doors and the noise from the room next door can be heard very loud through the door. the first night was perfect the room next to us was empty the following night we could hear a couple laughing and talking next door until about midnight the -rd night we could hear a couple making love (yes you could hear all the moans and noises) for about --mins until close to -am. very uncomfortable imagine if we had kids with us? it was a good stay minus our loud neighbors. i believe if the hotel would just get rid of the connecting doors the rooms would be a lot quieter. if you are a light sleeper make sure you ask for a high room we were on the --th floor and could still hear the sirens through the night slightly i can only imagine how loud they were on the lower lvls. id like to point out that the concierge desk had very helpful and nice people the front desk staff was very polite and the housekeeping staff was very thoughtful first day we had the tv on and the housekeeping staff didnt even bother to knock they just skipped our door as we could hear them knock on the neighbors doors. the next day they knocked very lightly saying housekeeping in a low voice and i said busy and they moved along. so many housekeeping staff in other hotels knock very loud banging on the door yelling housekeeping and you can hear them all the way down the halls. the rooms were clean but you can tell its an older hotel. they are starting to look worn down and will need to be renovated soon. the room did have a lcd tv though which was good since i had seen some pics with tube tvs. location was great couple blocks from -th ave. for shopping about a --min walk up -th ave to central park times square isnt to far either. central station is right next door. overall it was a good stay we booked through priceline so our room cost half the price of a normal $----night price. so was great value for us. im not sure if this hotel is worth the $----night price though.',happy
id31088,' i happened to make a reservation at the pier - hotel not realizing that it would be in the midst of hurricane sandy. the hotel staff were extremely hospitable and the hotel came through the storm unscathed. i want to praise alex alexandra and terence for their personal attention. the hotel provided a flashlight in case the power went out (which it didnt) they provided lunches since the restaurants adjoining the hotel were closed due to the storm and the staff answered all of my questions and concerns. i will definitely stay there again on my next trip to baltimore and hopefully i will get a chance to explore the inner harbor. thank you!',happy
id31089,' i have stayed in five or six different hotels in seattle - the four seasons gets a premium price but nothing compares to it in service luxury comfort or location!',happy
id31090,' hotel very average. rooms showing signs of wear and tear. location great. very short walk to fishermans wharf and cable car. we were upgraded to a room with a bay view (just) as im a gold priority club member. restaurant average. didnt like flies under plastic cover over breakfast pastries. worst feature has to be the cost of parking your car. $--.-- + tax. that was more than the daily rate for our rental mustang. by far the most expensive parking of all the hotels we stayed in during our california road trip and that includes the venetian in las vegas and the loews in santa monica both of which had valet parking for less.',not_happy
id31091,' the sutton place hotel was simply wonderful! the room was large spotless extra comfortable beds and the view was amazing! the hotel staff was extraordinary. perfect location for dining and shopping. i couldnt ask for more. i will definitely be back.',happy
id31092,' we had very early flights out of logan so we decided to stay close to the airport and hopefully have some time to explore the city. they offer a free shuttle to the airport or to the t station and there is also a water taxi that allows you easy access to the city. staff was friendly rooms were clean and modern. restaurant was just so so. i would stay again.',happy
id31093,' the blakely hotel was our first stop in our trip around usa and was our first time visit to nyc and was a great experience! we had booked a queen room but when we had got into our room we noticed it was two double beds.we had tried it out for a night but it was just too cramped! we told the front desk and they thought we may like that room as it was bigger than the queen room but we said we would prefer the queen bed! however they saw that there was a king superior room and upgraded us-which was a pleasant surprise! the room was huge! not expected in ny! the concierge was great! they helped us out booking a baseball game (highly recommend!!!) and getting around alot of the places we wanted to visit. the breakfast was complementary everyday and was pretty average-just bagels toast cerealsmuffins and toast and juices but this was great as we didnt really want to be eating anything too heavy! the location was fantastic!! within walking distance to everything- central park times square madison av -th av -th av everywhere!! we did about - hours of walking everday-so much to see and soooo much to do in nyc!!',happy
id31094,' the hotel looks really nice but once you get in it it is extremely annoying how poorly designed it is. there are only - easily accessible outlets in the room - in the bathroom and - on the side of the desk. there is no vent in the bathroom to help with steam in the bathroom. there is poor lighting in the bathroom the shower is very dark. the breakfast is $-- a plate or you can order room service - kids meals cost over $--. there is no refrigerator in the room (unless you want to pay for access to the mini bar) and overall the amenities are just poor. additionally many of the staff do not use english as their primary language which is fine but many of them cant communicate in english very well at all. when we asked for more clean towels they brought us coffee cups. overall the hotel looks fancy but i would not recommend it. it is not very guest friendly.',not_happy
id31095,' my husband and i had looked into the horton grand on a previous trip to san diego and were looking forward to staying there. when we arrived we were offered an upgrade to a balcony room by the nice lady with long hair at the front desk. she warned us there would be a lot of noise from a neighboring nightclub. we accepted (being no strangers to noise!) and loved the room on the top floor. it was clean charming the bed was comfortable and having brought along a little white noise gadget the nightclub music and whooping did not disturb us. if you are sensitive to noise there are plenty of rooms away from the nightclub and you are given plenty of warning. the next day we went out early. i came back to drop off some purchases and was asked by one of the housekeepers if we were checking out or staying. wed had the please make up this room sign on the doorknob when we left in the morning. i told her we were staying and then ran out to go to an early dinner. when we got in later afternoon the room still wasnt made up and there were no housekeepers to be seen. we had to start getting ready for an evening event and didnt want to have to vacate the room. i saw an abandoned housekeeping garbage-dirty linen cart in one of the halls when i was doing my search so we made the bed i emptied the garbage into the large plastic bag and threw the towels into the laundry cart . couldnt find the clean towel cart so my husband called down to the desk to say that the room had never been made up and could we please have some clean towels. the desk person said yes and in about forty-five minutes a housekeeper came to the door with towels. she asked if we needed anything else and i told her i had already taken out the trash etc. she said oh thank you... and went on to chat a bit. i have to say even with nobody worried that our room was never cleaned they were all very friendly and nice. the valets were great--really fast and asked if we needed directions when we were heading out. we consider including the valet parking charge as one of the costs of staying there. it is a busy downtown location and you dont want to spend valuable holiday time searching for parking. the restaurant in the hotel is closed friday through sunday so we went a block away to starbucks and brought back some breakfast to have on our balcony. a hotel bar is advertised but we never saw anyone there. we saw people waiting for the valet with drinks so id imagine if you asked at the desk someone would make you a drink. actually we saw empty glasses on a small table near the elevators and they were still there the next day so there might be drinks somewhere or people brought something back to their rooms. it would have be nice to have tea or coffee in the hotel without having to make the starbucks run. there were some interesting displays around the hotel and a sign offering tours followed by another sign saying no more tours ! the hotel kind of had the feeling of being only partially staffed there didnt seem to be many guests around and it felt a little-- sad. it is such a lovely hotel resonably priced and id love to be able to recommend it but to be honest id have to say that i wouldnt be very tempted to return. the housekeeping thing may have been a fluke and im sure if id have insisted the room would have been cleaned after we left for the evening. as we were only staying a short weekend and it was such a busy time it seemed better to just roll with it....',not_happy
id31096,' very nice room perfect for my conference stay just outside of time square; across from the port authority bus terminal. the first floor consists of the lobby and a small restaurant. the guest floors each hold --- rooms of decent size. what is lost in foot print is made up in vertical height offering nice views of hell is kitchen. the decor was modern and the hotel was very clean. bed was super comfortable. staff was well trained and very pleasant. only oddity was the ihome bed side clock from hell that would not shut off after the alarm rang. no matter what i tried; it kept chiming. the battery compartment was screwed shut; so i surprised the front desk clerk with a noisy present after my frustration got the better of me. all quit comical.',happy
id31097,' this was our first hotel on a - week tour. great stay we had !! clean rooms good pool nice garden and ...a great breakfast ! one of the best we had. and if you can make a reservation in advance on the internet great rates ! -- min. from the car rentals and the airport. restaurants in the neighborhood. very reccomandebal',happy
id31098,' long weekend break in this great mid town hotel. our friends had a room with a view of the chrysler building. handy for all the midtown attractions and a short walk to the subway. we also found a great little breakfast place the bagel du jour (turn right from the front door then first right again) popular with locals and a real nyc experience.',happy
id31099,' we stayed for - weeks and were sorry to leave. staff very helpful and professional. we had some issues with a number of things not working (internet in room was not reliable so we were relocated - thanks jay) and while it would have been better if there had been no problems these were sorted out. rooms are bright & comfortable bathroom fine (not sure why so many have issue with the shower configuration) and the roof top bar was perfect place to recall our daily outings. we would definitely stay here again due to the location and friendly smiling staff',happy
id31100,' the negatives: the room was tiny and push up to the ac. the person by the ac has to - be little or crawl over the other person to get out of bed. i didnt care about the negatives as the plus: clean fabulous location free bottle water and coffee. laying on the bed from the one window i saw st pats (less than - block away) the other the beginning of the cobblestones for rockefeller center (across the street).',happy
id31101,' we did this reservation through priceline so i think the price was really decent for nyc. if was $--- + tax. if you stay in nyc you are probably aware of how high hotels can be ---+. on the weekend these high end hotels tend to offer really good rates. we have stayed at this hotel about - times. we got an extremely nice room and it was clean big and comfortable. the staff was helpful. on the last day they held our bags while we went to a show. now that ive joined the hilton rewards they send offers like this each week. we will definitely go again. i prefer to book directly through the hotel if possible. the hilton was also offering a $- breakfast for - this summer. since my daughter is - she was free. their breakfasts are great! all organic fruits veggies granola yogurt and a full hot buffet. everyone is always . $- per person i would be with a box a cereal and a coffee. lately the hilton has been winning me over as the hotel of choice. they have been upgrading and have a nice staff. so thank you so much. my daughter loved seeing the blue man group and stomp when we stayed. excellent all around!!!!',happy
id31102,' i stay in this hotel every december while i attend a meeting at the moscone center. it is a gorgeous hotel and the ambiance at christmas time is amazing. the concierge desk is always fantastic and helpful. i prefer the new tower because the rooms are larger the views are better and you take the glass elevator to get to your room. a lot of people do prefer the old tower for the old world charm however. i dont deal with the front desk much but every time i have to cringe. i dont know if theyre overworked and underpaid or what but they always seem to be in a bit of a sour mood.',happy
id31103,' the best service food rooms and property. if you want to relax and be treated like royalty then look no further. ive stayed at shutters on the beach wynn the plaza mandarin oriental and the grand del mar beats them all!!!',happy
id31104,' stayed in room ---- the night of --------. great view of the huge christmas tree decoration in front of macy is herald square. the room has - double beds flat screen tv small but adequate bathroom and was clean clean clean. the staff was so friendly. free breakfast with coffee tea and hot chocolate available at all times. i was on a business trip so i was not paying for the room but $--- a night for midtown at christmas time was a great deal.',happy
id31105,' when this hotel says to enter the latitude and longitude into your gps system they really mean it. it is difficult to locate but nice once you find it. the first room we were offered was a large accessible room but the air conditioning was not working and the room temperature was -- degrees. we complained and were moved to a smaller (still accessible) room that was nicely cool. the accessible features in this room were more than satisfactory with adequate turning room in both the bed and bath rooms. the provided breakfast was fine with the waffles in the shape of texas which the kids enjoyed.',happy
id31106,' you cant beat the location right in the middle of times square. the hotel itself however needs refurbishing and cleaning. the hallway walls were stained or dirty i did not want to look that closely. we stayed in a room with - queen beds. the beds were fine but there were no outlets to plug anything in. we had to use the bathroom outlet to charge our cell phones. the bathroom was tiny the tiles were chipped and i tried not to look too closely at it again. thank goodness im nearsighted. the service was terrible you pretty much have to jump up and down and wave a white flag for them to notice you. it seems a place for big tour groups to stay. we picked it because of the price and location but i dont think i will stay here again or recommend it to anyone.',not_happy
id31107,' got best price through faimonts website. this hotel has indoor and outdoor eating.very close walking distance to other dining establishments and a wonderful coffee shop and bakery right outside the door. it has a restraunt and bar with outdoor dining with heaters. - of us ladies went right across the street to the civic auditorium to a concert. felt very safe. the rooms are large. we got a rollaway bed in our room. about -- minute drive at the most to santana row for shopping. would stay here again. especially for the price. it looked way nicer then the more expensive marriott on the next corner that ajoined the convention center and a better location.',happy
id31108,' i have never written an online review of anything but had such a bad experience at the gem hotel chelsea that i felt compelled to write one. it was a terrible experience due to a front desk clerk with the initial d who was extremely rude and the worst person i have ever experienced in the hospitality industry. a highlight of problems we experienced with the hotel include but are not limited to the following - - when my friend and i arrived the desk clerk tried to tack on extra charges to our nightly rate. - we protested and were told that we couldnt stay elsewhere due to the -- hr cancellation policy (entrapment). - we were told the only way to avoid this fee was if we stayed in a smaller room with a full bed (i later found out this was a lie by calling the main choice-clarion hotels customer service and was told that we were already paying the queen bed-double occupancy rate). - the supposedly full size bed is one of the tiniest beds i have ever seen and is completely unsuitable for more than one person or anyone over - ft tall. - the hotel manager was not there so we were left without someone to resolve our problems- we just had to have the main customer service dept file a written complaint (they have not contacted us yet and it has been over -- hrs). - another clerk ended up giving us a queen bed on a floor that nobody else was staying on due to water damage and large fans outside of the door telling us that we would be charged --- the normal nightly rate for that room. however at the time of checkout we ran into the problematic desk clerk and were charged the full nightly rate for a room that was considered unsuitable for the other hotel guests. the moral is never stay at this hotel!',not_happy
id31109,' i found that something of the atmosphere of ----s manhattan lives on at the carter hotel. yes the room wasnt cleaned during my --night stay; ok the bathrooms are a bit on the antique side and agreed there may or may not have been something under the bed that shouldnt have been there. but this place is about half the cost the alternatives in this area it is extremely well located and the staff are pretty co-operative in my experience. the heating worked well. the room was not that dirty the bathroom was clean as was the bed linen and towels. above all this place does have atmosphere whether you like it or not especially in the lobby and corridors. if you like the idea of travelling back in time to the manhattan of taxi driver without taking any risk with your safety stay here. regret to say i did not see any fur-clad pimps transvestite hookers or ludes pushers...maybe better luck next time.',not_happy
id31110,' what is there not good to say about the omni in the downtown dallas corridor? the simple response is nothing. it is perfect from every aspect imaginable! lets start with what makes a hotel truely great. the staff - first and foremost many thanks to mandy s. in the executive office for helping out prior to our stay and an even bigger thank you to samantha s. at the front desk for helping out with an incidnet while at the property. from valet attendents to front desk to wait staff at all the on site dining options; the staff at the omni is truly top notch. you are greated with a warm smile all around the property everyone treats everyone equally it seems. not true at many other properties we have stayed at. if you want to be treated with respect and dignity all while in a urban paradise look no furthur than the staff there. enviroment - the views from the omni are the equivalent from an urban perspective of sitting on any hawaiian beach front. make sure you ask from a room facing the skyline on a high floor you will not be dissapointed. the exeutive king room provides a bit more space with amazing panaramic views. the entire hotel is clean organized and well maintained. no stone is left unturned making the hotel and rooms feel inviting and a true home away from home. i have stayed at other omni properties this one by far takes the cake and eats it in one bite! surounding - we had a late dinner at bobs friday evening with another couple although the food wasnt great it wasnt bad either just not up tour standards from a fine dining perspective. service as with all the others in the hotel was above par. great wine selection with many low and high price mixes. i will say the special being offered: the wagyu beef was way over market price and the server was doing his best to sell us on something we knew was to high. lobster bisque was well prepared and the calamari appitizer was also good. we found the filet to be fatty and overdone for our taste and we are avid steak house patrons. all and all a good meal though made better by the staff. ask for jeff great server. we had breakfast in another on site diner saturday morning; the brisket breakfast burrito was out of this world good and the buffet offered ----- choices of great food. moderatly priced at $-- well worth it. other big d food options we tried - the palm in the west end is a most go! staff a+ food a++ village burger bar - staff a+ food a++ cork in uptown - staff a++ wine selection a++ all and all a great birthday celebration weekend for my wife. there are many hotel options for you to choose from in downtown dallas sadly if you dont pick the omni you are making a very bad choice. after writing this i am jumping online to book another weekend in late novemeber. enjoy your stay.....i know we did and will again!',happy
id31111,' convenient location comfortable and spacious rooms and some of the best service ive experienced in a chicago hotel. the staff was incredibly friendly and attentive and we couldnt have asked for more.',happy
id31112,' our request to the travel agent was somewhere convenient to all the tourist highlights but safe for two females if we stayed out late. its certainly was convenient not only to all the best spots but to public transport as well. we stayed out after midnight every night and there was always plenty of people around because you are right in the heart of it all. room was clean and well stocked. i checked the linen and mattress for bed bugs as i heard there was an epidemic but it was bug free. the room was quiet even though we were only about - rooms from the lift. the staff were helpful and knowledgeable about the sights and special deals available. we were there to see the sites so a clean pillow to lay our heads on and clean bathroom facilities were what we wanted and what we got.',happy
id31113,' i would like to complain about the security around this place my son drove down from missouri with his - kids to killeen we all drove to san antonio - kids and - adults we arrived at the hotel at --pm service was good got checked in the next morning at -am we went to leave and needless to say my son is car window was smashed i told the front desk personnel and he stated that it is a hotel and we do have problems if the personnel there knew this then as a courtesy to the customers they should pass this information on to the customers as they are checking in they do have a couple of signs out in the parking lot stating they are not responsible to damage to vehicles. i even took it to another level i started talking to other folks that have stayed there a couple of nights and they even stated they had their vehicle broken into. the thieves took a few things what they could grab but the most important thing that really bothers my whole family the gps that was in the glovebox was taken this was something that meant alot to my son due to the fact that this is the only thing that he had that his older brother gave to him he passed away last month with a brain aneurism he was -- this gps was the only thing that he had from his big brother now that is gone if this hotel is aware of the problem of vandalism then at least as a courtesy to other customers advise them i was doing that to the guests that were coming into the hotel so why cant the employees there do the same? i also would like to comment on the breakfast issue there we had - kids son had to go and get his car fixed which the front desk knew so we got stuck in the hotel no vehicle and we go down stairs to try to get something and they are charging us for breakfast????? which that could have been about $--.---to $--.-- for the kids to eat has someone lost their mind?? we have stayed at several hotels and have never had to pay for kids $-.-- each for breakfast and adults $--.-- the pool is extremely small and the weight room is enough for maybe - people and the hot tub - people maximum. i wouldnt recommend this hotel if you have a family make sure you have a broke down car to ensure it doesnt get broken into the staff isnt going to tell you they have a problem.the security cameras point to the ground so that didnt help us any either.',not_happy
id31114,' this was a difficult review to write as the highs and lows of the hotel were so extreme. this stay in new york was a family reunion of several siblings and spouses so my comments are the collective experience of - adults. my sister and i chose the surrey because of it is residential location (upper east side) and the intimate feel of the hotel. we had experience with similar hotels (the mark and the lowell) on previous occasions but wanted to try this newly renovated property. we were extremely pleased by the interior design of the hotel where the attention to detail was really superb. the leathers tiles woods linens and artwork were a feast for the senses. the dux beds were incredibly comfortable as was the seating in the rooms. the difficulty with the hotel began with the phone contact with the hotel. several calls to reservations took ---- minutes to be connected. several calls to the concierge to arrange ticketsetc. were never returned even they promised a prompt call-back since the concierge was iswamped. however when we did finally connect with andrew he was very helpful. however it should not have taken - calls to finally be able to speak to a concierge. on arrival several of us arrived with no doorman present and ended up carrying out own bags into the hotel. the presence of a doorman seemed erratic. however it was the front desk which is truly the problem at the surrey. i was the first in our group to arrive and asked the front desk to go over the location of rooms with me. the hotel had us scattered over the entire property. when i asked if there was not a note requesting that all rooms be on the same floor the attendent looked at the computer and simply said oh yes i see that noted with no offer to remedy the situation. i pressed him to arrange rooms on the same floor which he did. when one of my brothers arrived at -:--pm he was told that his suite was not ready. again no apology even though check-in is at -pm. my sister had gone to the trouble of having notes of welcome printed for all of us to be presented when we checked in. the notes were finally delivered - days later. another sister arrived and was assigned a room on a different floor. when i realized what had happened and asked the same desk attendent if he didnt remember our long conversation the prior evening he simply said yes i dont know how that happened. communication is a major issue at this property (like no one mentioning that was coffee available in the lobby in the morning - after i waited --- hr. for coffee delivery from room service each morning for $--) on a more positive note the spa treatments were wonderful and the breakfast buffet is excellent. in summary this is a gorgeous property which has real potential once management addresses the communication and service issues.',not_happy
id31115,' first off this hotel was in a good location and even though it only had one entrance it was clearly marked and not easy to miss. the room on arrival was clean at a good temperature. the air condition system worked well. the restroom in the room was a bit crowded but it wasnt a big deal. breakfast was great and the staff was very helpful. will definitely consider this hotel in the future if i cant find one in downtown.',happy
id31116,' we read all the reviews before going to sf and decided to stay at the chancellor hotel. the reviews were all correct. could not ask for a better spot. would stay there next trip. it was great to step out the front door and hop on the cable car.',happy
id31117,' ive stayed at the royal sonesta on bourbon st in new orleans and had a blast but this experience left me desiring more. pros: location customer service-staff clean-manicured property good size rooms cons: cost of parking $-- valet $-- garage is packed rude staff @ parking garage hard beds pool closes @ - no free internet box tv-no hd',not_happy
id31118,' stayed here for business travel. rooms were spacious and funky. my favorite a bunch of lovely fluffy pillows on the bed! bathrooms were nice well lit nice shower....also there is a little one cup coffee maker that saved my brain both mornings i woke up here. they also drop you a newspaper every morning. it is a little noisy from all the planes taking off but i didnt hear a peep from the hall or rooms around me. sweet flat screen television in the room as well. huge bummer they charge you $---day for internet access and then it wasnt even working properly while we were there. i took off a star for how blah the catered food we got there was staff was nice but thumbs down on the meals provided.',happy
id31119,' first of all the room was gracious comfortable charming very not hotel like. a giant bathtub windows and doors that opened to a balcony over the riverwalk a great nights sleep. on top of that i had a small problem with the a-c--which required a service technician. he was prompt helpful pleasant (just being prompt was a wow!). the front desk personnel were extremely proud of their property and so that i enjoyed it too. really great hospitality all of the way around. i would most definitely book the westin riverwalk in san antonio again--i may even go out of my way to go there.',happy
id31120,' excellent. we had a nice corner room thanks to michael at the front desk...he knew it was our anniversary. great service from him charles and room service (tina-). great workout room and spa. close to great restaurants. will definitely stay again.',happy
id31121,' i stay in this hotel quite often on my business trips to the area. i am always greeted with a smile and with respect as if they are that i am there. it is a very large and spacious hotel and there is a lot of walking throughout the hotel from service desk to rooms conference rooms pool restaurants etc. so if you are disabled or have difficulty walking its just a warning. the rooms are very large and very clean with balconies. if i had any complaints it would be about the parking. the cost for self parking is $--.---day! most of the hotels in the area do not charge for parking if you stay in their hotel. if you need to drive somewhere from the hotel during your stay be sure that the front desk has given you the parking pass before you try to leave out of the parking lot...they wont let you out!! you have to park your car and walk all the way back to the front desk to get one!!!! like i said this is a large hotel. i was not about that! however other than the one incident i have been very staying in this hotel.',happy
id31122,' my sisters and i and our kids and my mom stayed for a week at the lenox. our party of - stayed comfortably in two junior suites (rooms --- and ---). these suites were larger than the suites on the other side of the hotel (room ---). (we were originally given --- and the hotel accommodated our request to move to a room ending in -- . the rooms were bright with natural light spacious (with plenty of room for the kids and adults to stretch out and horse around) clean and well appointed. it didnt feel like we were staying in a hotel room rather that we were in the family room of our home. and the views from our room were wonderful looking out on boyleston and a beautiful sunset every evening. location of the lenox is ideal. just down the street from the shopping and eating at the prudential center and newbury st. a short walk from boston commons and a longer walk from the freedom trail and faneuil hall. t-station and amtrak backbay station are right next door. however what makes this hotel really stand out is the service which was exceptional. some examples: the front desk team discovered that my son was interviewing at nearby schools and sent up a care package complete with notebooks stationery and snacks to get him through the week. they asked every evening when we arrived back home as to how his day went which gave him that bit of extra encouragement. in another incident my youngest nephew got lost in the hotel after wandering off. the front desk team took such good care of him staying with him giving him the lenox kangaroo to keep him company and an assortment of chocolates. impressive service that which made us feel safe and well taken care of and right at home. a big shout out and thanks to the team at the lenox. some other nice touches: coffee bar in the lobby in the morning; freshly baked chocolate chip cookies and fruit in the early evening; very reasonably priced breakfast at city table; -- hour business center; no honor bar but rather a list of snacks candies and sundry items that you can order off of for delivery to your room -- all complimentary. we will definitely be back to the lenox which felt like home only better service!!',happy
id31123,' the good: knowledgeable and helpful front desk staff. rooms were tastefully done not huge but really nice. the hotel is quiet the bar was excellent and food good. the position is very good. the not so good: we had a deluxe ocean-view room but there was no bath. not a big deal but for the money wouldve expected a bath as well as a shower. for a room advertising an ocean view it was not that great. the room was on a busy road and was a bit noisy at night. still this was a classy hotel with first class service and i would stay again.',happy
id31124,' the hotel is in a great location. not too far from the subway and walking distance to everything you want to see and do. the rooms are definitely a little shabby but you get what you pay for. the walls are pretty thin but that didnt bother me since i am a heavy sleeper. if you are literally only going to use the room for sleep i would highly recommend this hotel.',not_happy
id31125,' after months of researching various hotels in new york i stumbled across a special rate for the affinia dumont on travelzoo. not familiar with the hotel i read dozens of positive ratings on tripadvisor and was impressed with the glowing reviews. i can be rather picky so deviating from the starwood and kimpton chains was a gamble for me. undaunted i decided to give affinia a try and was i pleasantly surprised. the location was excellent. we were in the city to visit nyu and see the sights and from the dumont is location everything on our itinerary was easily accessible. the room was incredibly spacious and very comfortable. if youre looking for a four seasons experience youll be disappointed. the furnishings were a little worn and tired but certainly acceptable for this price point. although the bathroom appeared newly refurbished the kitchen looked much more dated. all in all we were still very pleased with the room - a one bedroom suite with - queens and a pull-out queen sofa sleeper. the staff really make this hotel special. from the front desk staff to the housekeepers and even the doormen the staff seem genuinely proud to be working with the hotel. we were always greeted with a smile and they responded to our every request with a smile and extremely attentive service. when we requested a high floor we were given the --th floor (there are only --). only one glaring problem - the lack of complimentary hispeed internet. this would have made our stay complete. if youre looking for a bargain in new york city look no further. the affinia dumont is a wonderful hotel in the murray hill area surrounded by wonderful little restaurants bakeries and delis. next time we return to nyc i will be checking with the affinia dumont first!',happy
id31126,' everything i expected. it was a standard cleaner than average hotel. i stayed on the --th floor which ended up having great views including downtown the ocean and even the golden gate. we didnt really spend much time in our room but did find the rooms well appointed and very clean. the turndown service at night was nice especially the chocolates!! cant comment on room service in house dining etc because we didnt use any of that. you cant beat this location. convient to loads of shops and restaurants and only a short cab-cable car-trolley car ride to everything else you might want to see and do. we never had a problem with noise other than the odd siren (big deal). yes there are homeless people around the hotel...any big city with decent weather and lots of tourists has a problem with homeless people. would recommend this hotel to anyone especially if you get a good rate!!!',happy
id31127,' my husband and i stayed at the four seasons for a valentine is weekend gift to ourselves. we have stayed at some amazing hotels but we both agreed this was our best hotel experience yet. the service was impeccable. we were in an executive suite overlooking the lake and it was gorgeous. we did not want to leave. in fact we pretty much stayed in the room the entire time just to soak it all in. we waited longer than average for our car from the valet which was our only annoyance the entire time. i noted this to the manager and they offered a free facial for a future visit. we cant wait to get back!!!',happy
id31128,' i stayed at this hotel for a week and a half in september ----. the staff is pretty friendly and maid service is okay. the free breakfast could use some help. it is not always ready at -:--am as promised. the location is very convenient. the main issue with this hotel is they have a chain of break-ins. i had a break-in my vehicle when i stayed there. it was not just me but another vehicle that night as well. do not bother calling the police as they only care if ---- or more are stolen. the hotel staff says they work with the police to turn over the information. there are cameras at this hotel but it does not deter theft. a previous person commented on this site about a break in back in march so it has been going on awhile. my advice is to park in the front of the hotel not the back where the break-ins take place. one night an alarm went off in the middle of the night waking everyone up not sure what that was about.',not_happy
id31129,' pros: good location (esp. if you need to get to the courts); stylish design; clean extremely comfortable beds and pillows; wi-fi in the lobby. cons: painfully thin walls (i woke up at -:-- am when my neighbor turned on his tv at what was probably a pretty moderate volume); maddeningly loud fan system; and a chic but poorly-designed doorless shower (after i used it a deep puddle spread all along the bathroom floor well into the tiled foyer). this is the only time ive been to san diego in ages so i cant really compare it to any competition but the noise problem didnt make me a fan of this hotel.',not_happy
id31130,' we stayed at this hotel on our trip to california and they went our of the way to make our stay one to remember. first our room had an air conditioner problem they tried to fix it but we had to move they send a bellman up an moved us right away. then they had a fresh fruit tray in our room that night when we returned and a note saying they were sorry we had a problem. the thing that impressed me the most and i travel for business several weeks a year was how friendly everyone was and i mean the guy driving the shuttle gave us a coupon for bubba gump shrimp the resturant was over the top in service the front desk would ask as we walked bu was everything fine and could they do anything for us the valet parking never took more than - minutes and this hotel is across the street from universal studios. the starbucks coffee in the morning and this hotel is super quite and is only -- minutes to the beach in malibu. we will stay here every time we are in the area and you should too!!!',happy
id31131,' the westin san diego was just about what i expected - however the noise factor caused me to rate it lower. there is construction across the street which awoke me on saturday morning. i was not there during the week - but it is probable that it would louder. that coupled with the thin walls and my room windows being above the pool just was too much noise for me. i could hear the guests on both sides and was surprised just how thin the walls were. they were not exceptionally loud but i could hear the tv normal conversations water-shower running and doors slamming until -:-- in the morning so i did not get a very good nights sleep. if you stay here request not to be on the broadway wing as that is where the construction and pool is if you prefer peace and quiet in the morning and during the day. my room was spacious as i believe it was a handicapped room. it was clean and in good condition. i liked the location - we walked everywhere...embarcadero gaslamp balboa park little italy.....lots of good restaurants and things to do closeby. another annoying things was the charge for the computer time and paper in the business center.........surprised as this is usually a complimentary service at most hotels nowadays. we used the shuttle from the airport as we did not have need for a car - worked great - good ammenity.',not_happy
id31132,' my husband and i stayed here in june for - nites. i found a deal on the website in march for our june stay that couldnt compare to any other hotel based on location and other extras. we paid $--- per night for a deluxe oversized room with a view of which we had a view of the avenue of the americas and also a full breakfast was included. the breakfast was a buffet but was always hot and had lots of fruit pastries eggs meats etc. on the third day i was a little tired of the buffet and requested a waffle of which there was no charge. we would stay here again in a heartbeat! the only downside was that it was hot and muggy when we were there and the room while it got cool the air conditioner had to run continuously to do that and it wasnt cold just cool.',happy
id31133,' good standard westin - starwood no complaints. two minutes from bart (montgomery) -- minutes direct from the international airport and very convenient for sightseeing - shopping. good selection of restaurants and bars close by. perhaps biggest surprise was the number of down-and-outs hanging around the general area. no hassle but something to be generally aware of as a tourist exploring the streets.',happy
id31134,' i have stayed in many hotels in nyc and this has been my favorite thus far. the only downside could be location. however its only a --- min walk to the subway ----- walk to times square. its right by hell is kitchen so some fantastic restaurants are close by. cabs were easy to get here and was about $- or so to most places i had to get to (madison ave). the staff here was fabulous in every way. every request i had they took care of and were some of the friendliest i have encountered in nyc. the hotel was chic without being over the top. i stayed in a junior suite and had more room that lots of folks apartments in nyc! the view from my room was the hudson river and the uss intrepid. how cool was it to look out the window to see the concorde a space shuttle and a sr---?!! i had thought next time i would try one of the other kimpton is such as muse or park-- but ink-- may have gotten me for all my nyc trips now. i simply say enough good things about this hotel! thus sayeth the travelingcigar!',happy
id31135,' this hotel is right outside the gates to china town and a short walk to cable cars (- mins) also right but a bart station although we never used this. its easy enough to walk to union square and market from here too. the hotel is nice and clean staff seemed nice too. beds were quite small though and the radiators started making funny noises about - in the morning in both mine and our friends room even though they werent on also we found rooms to be very warm but then we dont like to be hot at night. the rooms were nice and clean and when they were made up you got a towel animal on your bed which is a nice touch. this hotel is great value for money.',happy
id31136,' this hotel has the worst customer service you can imagine!!! the manager on duty kasandra was ridiculosly rude! there was a mixup in my reservation that nobody is owning up to and i was charged twice for my room. i booked through expedia so the hotel said it was their fault and expedia said it was the hotel is fault. expedia called and spoke with the hotel several times and at the end of the day apologized but said there was nothing they could do from their end because the hotel staff was absolutely not cooperating. so the trouble begins. when i personally confronted the manager asking what the deal was i was assured that since i was still staying with them even after the mixup that when the supervisor came we would be compensated for the mixup. that turned out to be a big fat lie. after an entire weekend of back and forth i was informed - hour before checking out that sorry youre not getting anything back because we dont know if you were the one that made the reservation mistake. i showed them on their own policy where it states that even if that was the case the reservation should have been cancelled and i should have only been charged for one nights stay not the entire reservation. she then just says it is none of my business...and youll have to take it up with someone else . what??? am i on a different planet? who on earth particularly in the customer service industry could be that rude. to add insult to injury i found a dead cockroach in the bed (see pic) after i had already slept in the bed which clearly indicated they either didnt change the sheets or had an infestation of pests. either way it is disgusting and unacceptable. when i showed her pictures of the roach her exact words were sorry about that with absolutely no action. are you kidding me? our ac also broke about - oclock in the morning the second night which took about - hours to get someone out to come fix it. it got over -- degrees in there!!! it was a crappy window unit that was barely hanging on. looked like someone had duck taped it back together. not a $--- a night hotel by any stretch. it wasnt even in a good location. also the keycards to open the room never worked more than once. so each time we left the room we had to go down to have them fix the cards so that we could get in the room. every time they wanted an id and a credit card number that was on file to verify that we were staying in that room which would be fine except it was the same people at the front desk every time and they knew who we were and that this kept happening. our stuff was in the room so it was a -- minute ordeal to try and verify our information so we could get back into the room that they charged us twice for. this was happening to everyone. after all this nightmare kasandra told me that bruce (the other manager) was going to further review my case and guess what i havent heard anything yet. i have called several times and according to the staff he is out of town but no one knows when is he going to be back. what kind of business doesnt have a schedule available. i was told he will be here monday . on monday they say he will be back later . when pushed to give me a time and date the answer has repeatedly been i dont know later this week . i have called at least -- times. well it is actually more like -- times because they never bother to answer the phone. it just goes to voicemail saying they are sorry that no one is available to answer the phone. a hotel that doesnt have enough support staff to even answer the phone midweek? what a joke. we werent the only people there furious with our stay. i saw one couple swearing and yelling at the front desk and storming out of the building when we got there and another family getting upset when we were checking out so apparently we werent the only ones being screwed over. another couple was out in the parking lot with the police after having their car broken into and overheard them saying the hotel was going to do nothing about it. i rarely write any reviews on websites like this but was so astonished at the terrible customer service and just outright blatant rip-off that i had to warn others to stay away!!! i will never stay at a wyndham affiliate hotel again thanks to these incompetent people. i repeat....stay away from this joke of a hotel. if youre dumb enough to stay here ill be looking for your bad review so i can say i told you so .',not_happy
id31137,' grossest experience ever. i notified the front desk and they just sent someone to clean the bathroom did not offer a room change or anything. other irritating aspects: the bathrooms are unbelievably small. so small there is no room for a door. so small you cant sit on the toilet without hitting your head and-or knees on the wall in front of you (and im -- not exactly tall). the room overall is tiny. barely enough room for one person to walk around the bed. no dresser no drawers no place to put clothes or a suitcase except for a very small closet the doors slam shut. loudly. the hallways smell like cigarette smoke even on the non-smoking floors.',not_happy
id31138,' it is a nice hotel if you arent paying for it. however from a value standpoint if you are going to spend over $--- a night in new york you can do so much better! this was by far the smallest room ive stay at in nyc. it was very clean and nice interior designs but....again...the price was rediculous for what you were staying in. the previous week i was a guest at the starwood siste property le meridian. not only was it a lower price but nearly triple the room size and much better views overlooking central park. i stayed at the w hotel because i thought it would be cool to stay at the original w location.....and frankly speaking....im surprised the w brand becoming successful after luanching such a horrible firt hotel. again...if it was a free hotel or if you only had to pay $--- a night it is totally worth it. but that is not the case...',not_happy
id31139,' just checked into the crown plaza at lax and it is the dirtiest most disgusting room that i have stayed in in years-and i travel a great deal. from the hair on the supposedly clean towels to the carpet that i will not even put a suitcase on to the desk chair that i have covered with two towels. the whole place is just awful. sold out no other rooms available and i am here for one night on our way home from maui. there is no free internet they charge to print boarding passes and the line to check in is nuts. best thing that i can say about this dump is that there is an in-n-out burger within walking distance. do not stay here-go to a homeless shelter-it will be cleaner!',not_happy
id31140,' we stayed here - nights with our - teenage sons at new year. the rooms were pretty average condition but were clean and comfortable and we were out sightseeing long hours each day so we werent there all that much. hollywood is generally pretty seedy so it was great to have the fast food outlets on the corner just a short walk away. the breakfast served was fine but the breakfast room was really small. the hotel staff were friendly and mostly helpful. we had one mix up that i thought the staff could have avoided. the day shift desk person booked us a taxi to take us to the airport at -am the following morning. when it didnt arrive on time the night desk person had no idea what taxi company it was with so couldnt follow up on the booking. end result was we had to ring for a new taxi and missed our flight to las vegas.',not_happy
id31141,' my layover turned into an overnight when my flight home was canceled and i was dreading taking a shuttle to a dumpy hotel to spend the next -- hours. then two gates from my own i saw a westin sign! i followed the hallway and right there in the airport was an attractive hotel with beautiful water features and bamboo and calming dim lights. at $--- i stayed right where i was. my room was comfortable -- the king-sized well-pillowed bed reminded me of w hotels weve stayed in. the hotel was very accommodating to us weather-stuck travelers giving us free in-room movies and free internet. (the business center is two terminals in the gift shop.) the gift shop had the underwear and reasonably priced t-shirt i needed and i ordered a massage in my room! it was great. the tub was deep and clean and nice. everything was really great. i had appetizers and cocktails at the bar -- everything was quality. what started off as a huge inconvenience wound up a nice little retreat.',happy
id31142,' i was there for - days for a conference in the hotel. the room was clean and comfortable with plenty of space to stretch out and work. bathroom was fine although a bit dim in the shower. the - lights over the vanity didnt illuminate the shower after drawing the curtain. the hotel is huge with lots of elevators but i ended up waiting half a minute or a minute at times. there is a restaurant in the lobby i didnt eat at along with a separate bar area where i had some drinks a light lunch and spent time working on my laptop (convenient outlets on the floor to plug into). you can sign up for free internet access by becoming a select guest. fitness room was great - lots of equipment and even was sort of crowded at times. during the actual meeting the food and banquet service was really excellent. no rubber chicken or cold potatoes. seminar rooms were comfortable and the staff responded quickly to requests to adjust the temperatures or add chairs. the hotel is close to the capitol and the downtown area where there are lots of restaurants bars and shops. nightlife seems to be very active - live music everywhere. definitely worth strolling around downtown if youre staying at the omni.',happy
id31143,' from the second we arrived to the second we left - everything was perfect. special mention to betty the best concierge in the world. each and every member of staff we came in contact with went above and beyond to make our stay exceptional. this is my no - hotel in boston.',happy
id31144,' i stayed here on a recent business trip for six nights and was assigned a ismall room with a partial view of the lake. checkin on arrival was swift and courteous. the room was a tad musty when i entered but the air conditioning soon set it right. the drake takes you back in time with its dimly lit corridors heavy carpeting room decor but yet manages to retain fucntionality - so if you are one looking for the ultimate five star experience perhaps you would be disappointed if you expect a hilton service and decor. location deserves five stars...its right on the golden mile and a convenient walk to all the major departmental stores and fancy brand shops (especially when you have to bring those heavy shopping bags back). the oak street beach within walking distance is a good choice for the summer evening walks. the food was good and the staff courteous. will i stay here again? yes perhaps but not too often. the world is moving on and so should the drake.',not_happy
id31145,' stayed here for - nights in march ---- whilst we did our road trip of california and las vegas. booked through expedia as is was only £-- per night and had the added bonus of free parking. i recalled from my last trip to la that the valet parking set me back around $-- for the - nights stay at another hotel. on the plus side of this hotel it is very close to all major attractions and has many decent restaurants within walking distance. staff are very helpful and freindly. rooms are a decent size clean and have a good shower. there is a small pool in the middle of the car park. didnt use it but it looked ok. there was always somewhere to park and it was free. on the down side...it is very close to a major hospital so sirens can be heard at all times of night. there do seem to be alot of homeless people in the area but they do not bother or hassel you. the breakfast included is poor. dont let it fool you that it is something special. there is a starbucks etc. just across the road though. overall for a hotel in the middle of la you cant go wrong.',happy
id31146,' my family stayed at the indigo from ---------. we got a fairly good deal through hotwire but realized that the deal was not as good upon check-in. be aware that they will charge $---night extra for a room with - double beds. parking is $-- per night but this is to be expected as the location is in the city. another note- if you have young children and they like to take baths that is not possible here as there is only a shower in the bathroom. beds were comfortable and the aveda products in the room was a nice touch. location was good with easy access to the subway station michigan ave etc. overall i would probably not recommend this hotel if you have small children. might be nice if you are looking to explore the nightlife and vast amount of shopping that the area has to offer.',not_happy
id31147,' if i could i would give the hotel a -.- since it is better than average but it wouldn´t describe it as very good. the staff is very friendly and helpful the renovated rooms are a nice mixture of cosy and modern and the fitness center has most things you need. i appriciated the complimentary water and snacks that was refilled daily. the down side is that the resturant isn´t more than ok they have very reasonable prices so if you are just hungry thats fine and the rooms are not very sound proof i could here everything from the hallway. over all i was with my stay good value for money and close to my conferance at the hilton and shopping in the inner harbor.',happy
id31148,' i reserved a room at the dunhill for a weekend getaway for my birthday this past september. for the high price i paid i expected something big elegant and worth the money. i definitely didnt think i got it. great location right in the middle of downtown charlotte but the place is really really small. the room was small the bed very very squeaky and the walls really thin. the bathroom was okay but also very small and nothing special. the website promised a pair of bathrobes to every single room in the hotel but once we got there it turned out you had to pay $-- for each robe. by nightfall i was really regretting going to a hotel without a pool especially for how much i paid for it. room service was okay but the food was mediocre (and a little cold) took half an hour to come up and cost me almost $-- just for breakfast. i spent just a little more than that on my birthday dinner the night before at a really nice restaurant down the street. hotel promised drinks in every room but was just a bottle of coke and a water in the tiny fridge under the tv. the maid was however really nice about bringing us more. there was no problem with noise (except hearing tv from other rooms) and checking in and out was really simple and fast. turn down service was nice especially the tasty pillow chocolates but that wasnt enough to make me feel better especially due to the lack of other amenities. overall i think this hotel is okay but definitely not as great as it claims to be and not worth more than $---. everything looks nice but it was really small and mediocre.',not_happy
id31149,' i want to start by saying that this really is one of the best hotels that i have stayed in in nyc. the rooms are amazing and the service is great. there is one thing that really let it down and that was the breakfast i was there over halloween weekend so expected it to be busy but was disappointed to have to wait for -- minutes for a table then another -- minutes for my breakfast to arrive and what disappointed me more was the rudeness of the staff in the cafe which i am afraid tarnished what would have been a great and totally faultless stay i was not my fault that you were busy and a simple explanation would have eased this what i actually received was a rude and totally un necessary response that was edging on an argument there are some of the most amazing places to eat around soho. other than that i really can not fault this hotel and would recommend it to any of my friends colleagues and clients.',happy
id31150,' every room in this hotel is different. one of the rooms i have stayed in was terrific one was terrible and the other was above average. the walls can be thin. some of the rooms are small. there is a great deal of cigar smoke in the lobby by the lounge. dont bother with the internet here -- it is too much trouble and they charge a deposit for all the equipment they saddle you with. it is in a great location and room service is good. id stay here again but i did expect better from the reputation. chicago has a disappointing lot of hotels in what should be a price range that will get you a decent room. i think the only really good hotels in chicago come at a very high price. value is not strong in chicago.',happy
id31151,' my boyfriend and i live in nyc and try to take staycations a few times each year to try out new and intriguing hotels in the new york area. we absolutely loved this property! the hotel has a theme of nature and secrets with half wrapped pillars sensual and varied textures throughout the hotel (velvet sofas unexpectedly soft carpet frette sheets cabinets whose interiors can be glimpsed through peepholes etc.) the fitness center was fantastic with unexpected items like medicine balls and unusually good quality and variety of equipment. the fifth floor balconies are pleasant to hang out on especially with a glass of the free sangria that the hotel provides between - and -. we had a room on the --th floor and the views of the empire state building and morning sunlight were gorgeous. we also easily walked to restaurants in both grammercy and chelsea and were near to loads of good shopping (the hotel is building it is own small park next door but the immediate block is a bit sad in appearance). overall this was a wonderful experience that wed love to repeat.',happy
id31152,' checked in late saturday night. people running all over hotel making so much noise we had to use earplugs. sheets were not ironed and threadbare. our no smoking room smelled like an ashtray. the free breakfast was worth what you paid. the cold cereal choices were raisen bran and corn flakes. no skim milk. coffee tasted like mud. for ice to chill the juice you had to take a trek to the outdoor pool. staff was equally as rude. all he said was amazing!!!!! next time we will stop elsewhere.',not_happy
id31153,' travelled with my partner and stayed here for - nights on the way home from a - week trip. the first room we were allocated was the smallest double room we had experienced. the bed was a standard double there were no bedside tables and the light could only be turned off by getting out of bed. we were prepared to put up with it but then realised the safe lock was broken. we asked reception if they could sort it but they were unable to repair it. we asked for a room move and were allocated an accessible double on level -. what a difference - bigger bed - tv is bath robes etc. the noise from an outside fan was a nuisance. the breakfast was coffee danish juice fruit and cereal - adequate but not brilliant. having said all of that the location was superb the staff were friendly so if the price is right it would be ok but not brilliant and i couldnt recommend it',not_happy
id31154,' from when you check in to when you check out you will be treated like donald himself. visited chicago for a weekend in april. weather was perfect and the hotel could not have been any better. we got upgraded to a suite over looking the river and the lake. they are still building the upper floors but you would not have known unless you looked up. the spa is a great experience. just the pool and shower alone is worth the short elevator ride. sixteen is the best meal i have had in a long time. i highly suggest the tasting menu. worth every penny.',happy
id31155,' this is the worst hotel i have ever stayed at. as i was on a budget trip for - weeks in ---- i booked a hotel for the first night after a long flight. when i arrived with my backpack at the hotel i was made to wait -- minutes at reception even though the place wasnt even busy!! i had booked the room for almost $-- for one night. i was given the key and had to barge the door open because it was so stiff. when i finally got in to the room i was faced with one bed - walls and a window facing another big wall. for $-- i was expecting a slightly bigger room a tv and at least a bed side table. i got nothing. it was worse than a really bad hostel. i went to the reception and enquired about the room in a polite manner. the reaction from the guy at the reception was: jesus what do you want to do get married in your room? . i decided i would bite my tongue and spend the night there. because it was a very humid night i got very little sleep because of the lack of air conditioning and when i woke up in the morning to take a shower i might as well have walked into a gas chamber. it really was that bad. i urge you not to stay at this hotel. you can find a decent budget hotel in this beautiful and amazing city. staying at this hotel will ruin your trip. dont give them the satisfaction!!',not_happy
id31156,' the san jose has a great location in the very interesting south congress neighborhood. the hotel is nicely integrated into the street life - the sidewalk is often the fastest path from one part of the hotel to another. nice outdoor spaces and an active outside eating area. very friendly staff. it is a fairly nice retro - hip design which fits well with the image and neighborhood. it is a little off in some of the details though. the mirror over the bathroom sink in our room is set so low that it is easier to shave your chest than your face. and the peppermint all-in-one liquid soap - shampoo comes across as more motel - than euro. even the rooms at the back get a fair amount of traffic noise. all relatively minor issues for a mid-priced room but this one was not: $--- a night for a spacious but spartan one-bedroom. im used to paying extra for hip in manhattan but in austin that is too high a cost for too little hip.',not_happy
id31157,' the fairmont is indeed a very elegant hotel. our room was well appointed and spacious - we had to settle on a queen bed although we had requested a king. we particularly liked the layout of the bathroom with a seperate tub and shower - although a double vanity would have been expected. overall our stay was average - my husband and i were both in town for business so we really just needed somewhere to come back to unwind at the end of the day. for business travellers the desk set-up is small and cramped. unfortunately i think the dissapointment was truely in the service - definitely not what you would expect from a - star hotel at $--- a night!! you just never got the feeling that it was a pleasure to assist you but rather a chore. one evening at the end of our business week we hired a in-room movie to relax. three quarters of the way through the movie stopped and the channel reset to the ordering screen. we called the front desk. the answer we got ill reset it! . no apology! and we didnt really want to have to watch the -st --- just to catch up to where we had left off. his overall attitude was take it or leave it! . so in summary i think you could have a better experience at a much more reasonable tariff somewhere else. in chicago we have stayed at the intercontinental on michigan ave and westin river north and would highly recommend these hotels.',not_happy
id31158,' spent five nights at the marriott marina during a conference at the sdcc which is next door from the hotel right down from the starbucks by escalator. hotel is about -- minutes from the airport by cab (usd --) and just minutes from the gaslamp quarter so there was no need for a rental car during these days. we had a standard double on the --st floor of the north tower with a partial view of the bay was up to the usual marriott standards with nice bedding (gotta buy me one of those pillows anytime soon…) and spacious layout. had a small balcony towards the hyatt which we did not use (chilly nights in january). did wake up the two first nights of the train horns at night at appr --:-- - the rest of the way i was not bothered. is not the hotel’s fault that the freight trains pass right through san diego at nights… would feel worse if i had bought one of those condos on the other side of the railroad! for most evening meals we headed down to the gaslamp quarter where there was much to choose from – only a ten minute walk from the hotel. at the hotel we had dinner once at roy’s hawaiian fusion which was f-a-n-t-a-s-t-i-c and something that we can recommend! also the dw’s bar featured a nice bar meny reasonably priced plentiful and tasty. the breakfast buffet at lw was only fair only used it once – settled for a grab n’ go from starbucks during the conference days. can also recommend the seaport village which is a five minute walk for nice lunches outside of the hotel in a nice atmosphere. to summarize a good hotel for conventions and business in the heart of san diego close to the main attractions in san diego. when in san diego again ill be back!',happy
id31159,' i have stayed in many hotels in san francisco. diva is definitely one of the best hotels near union square (- minute walk) and the moscone convention centre (-- minute walk). rooms are clean modern hip and comfortable. location is great very close to union square and many sf highlights. beds and mattresses are really good. free internet is available in every room and there is a great restaurant (colibri) and a starbucks next to the hotel lobby.',happy
id31160,' our family was traveling from pa to in and columbus was about the mid-point of the trip. we decided to split the trip in two and stay overnight in columbus and catch a clippers aaa baseball game. we stayed here based on the reviews we read online and a phone call to the hotel to speak to one of the staff. we had an awesome stay. the room was nice and clean and the staff was very friendly. in fact every staff person we passed in the hall or lobby went out of their way to speak to us and ask how our stay was going. location is great if you have plans in the arena district as it is only about a -- minute walk to huntington park or even less to nationwide arena. the only small drawback is lack on on-site parking but it was not that big of a deal to park in the lot across the street. we are planning a fall trip for a blue jackets game some sightseeing and some shopping at the eddie bauer outlet-warehouse.',happy
id31161,' i have stayed at the palmer house many times. when travelling by myself it is the best place in chicago. as long as you know a few things going in youll be fine.... (-) i only stay here if i am in chicago on business. if i am bringing the family we stay at the embassy suites - chicago downtown (which is up state street on the other side of the river). the rooms at the palmer house arent big enough for a family of ---. (-) since i am a hhonors gold member i get access to the executive level for the continental breakfast evening snacks and complimentary soft drinks water etc. no matter what floor your room is on i just head up to the executive level once a day to stock up on the beverages and bring them back to my room. (-) the location is great - in the loop at monroe - wabash - state. right outside the hotel you are steps from the cta train. no need for a car. if youre coming in from midway take the orange line to adams - wabash. if youre coming in from ohare take the blue line to monroe and it is just a block walk (or transfer to the orange line at clark & lake). the hotel is close to the museum campus. (-) the rooms and beds are great especially after the remodel over the past couple of years. if you can get a rate anywhere from $-- - $--- it is a great value. anything over that is a stretch.',happy
id31162,' for my first solo trip to new york i needed a clean well-located hotel that wouldnt break the bank and the belleclaire certainly met all my needs. on my previous trips ive stayed in midtown west so the upper west side was new territory for me. the belleclaire is perfectly situated for easy walks to restaurants stores various museums and central park. you can also catch the #- subway very easily and get to times square in about ten minutes. for my three night stay i booked a queen-shared bath room. the bathroom was regularly cleaned throughout the day and was shared with two other rooms. there was a sink in my hotel room with a high faucet. (you can easily wash your hair without needing the services of a chiropractor the next day.) the room also had a fridge very handy and the closet had plenty of hangers and a chest of drawers inside it. the bed and pillows were extremely comfortable so i slept like a dream. from the two doormen to the desk clerks i encountered only friendly efficient and helpful staff. in fact when i couldnt figure out how to set the fancy alarm clock someone immediately came up to help. just to be on the safe side i relied on daily wake up calls. :-) i certainly can recommend the belleclaire very highly and i plan to stay there again.',happy
id31163,' it was so convenient to arrive by blue line subway at the metro center stop from washington national airport. then we realized that there is also a red line stop there (also called metro center) which you can take out to the suburbs. trains run very frequently. . this means that you can just take the small escalators overhead at the metro center stop to the upper level of the metro center stop instead of existing out the doors that are marked with street locations. this puts you into an ugly gritty upper metro center lobby. look for the glass double doors on the far wall marked grand hyatt hotel- washington center. this is the magic marble hallway the whisks you away from the hectic world of the metro stop and into the hushed marble lobby of the washington center. just walk across this beautiful lobby into the adjoining lobby of the grand hyatt hotel and check in with the concierge station right there. ahhh....a whole different world. we had an interior room overlooking the atrium. one hint if you are traveling with kids is to check the weather station before you venture out. as the weather in the atrium is always perfect you get a false notion about the real outdoor weather. if you have kids this means a time consuming trip back up the elevators to your room to change clothes for the real-world weather. my only (small) complaint is because of the design of the lobby; the front desk elevators gift shops concierge stations express deli and starbucks are crowded to one narrow side of the lobby with --- of the lobby given over to the open atrium which makes for large crowds trying to get by a very narrow bottleneck. the health club pool is very small and noisy crowded with kids and there is a really no yoga to go other than that they will lend you a yoga mat. again small stuff and we had a stay here and would come back for the location alone.',happy
id31164,' location location location! couldnt get any better for what we paid. we would certainly repeat.',happy
id31165,' this is a good basic budget hotel. it is old and needs some tlc but the location is excellent. i agree completely with weeksie--- is review. my sister and i stayed here for a long weekend in june. we won it on priceline.com for $----night (plus taxes-fees). the staff was nice no complaints. we were also upgraded to a king room. at first glance the room is sad; the carpet and furniture and comforter definitely show age however the bedsheets were super clean our room was quiet (we were in the middle area of the hotel) the bed was comfortable and the bathroom was super clean as well. basic toiletries were included (shampoo soap) the tv had cable and we called for an extra pillow and towels which were brought up right away. the hotel does not offer free internet in the rooms which was disappointing (but not surprising). it does have a business center of computers lined up in the lobby. i believe they cost money but i didnt double check so you could call and ask if curious. for a frame of reference in this price range ive also stayed at the roosevelt hotel and the hilton garden inn (in chelsea) both won on priceline. the roosevelt was worse (beds and linens were super nice and new but bathroom had mold and bad water pressure and the room was noisy) and the hilton was better (much better but it is also brand new and had free wifi).',happy
id31166,' the three of us stayed at the sheraton over the labor day weekend as our first trip to chicago. we chose the hotel due to its excellent location close to navy pier and michigan ave. the lobby area has obviously undergone refurbishment and presents an excellent first impression. at reception we were asked if we wanted an upper floor room with a view which we did. the room had views north to the hancock tower and east over the lake but not the pier which was blocked by another high-rise. the room was smallish but clean and with everything you need. it was cool without the air-con despite the weather outside being quite hot. during the - nights we stayed we heard very little noise from other guests which made for a relaxing stay. our only dissapointment was the rather small pool which for a ---- room hotel seemed inadequate. its a nice hotel in a great location for downtown chicago. a must is a visit to the nearby fox and obey delicatesen and restaurant which was fantastic!',not_happy
id31167,' you can definitely tell that this used to be a holiday inn. not quite the quality that you expect for a crowne plaza. the rooms just feel old for some reason.',not_happy
id31168,' we stayed - nights did the retpsraurant package where we got $---night to spend at the restaurant on the ground floor. we chose the queen bed high floor and the front desk was nice enough to move us from floor -- to floor -- (late check in). additionally we got to $- coupons to the hotel is starbucks because we did the dining package. so that aside i had start by saying the check in and went well and we got everything i was expecting based upon the room we booked. the hotel lobby was excellent clean organized. there are key locks on the lobby floor doors (lock at --pm) and the elevators need room keys to operate. very safe hotel. the room was excellent clean comfortable. the ac worked perfect and gave a nice reprieve from the hot humid chicago weather. we checked out the pool on the --th floor it is pretty small but nice considering it is in a skyscraper. overall this is an excellent hotel. excellent neighborhood right on the mag mile. it has a dunkin donuts ---- & garret is popcorns all right within a few minutes walking distance. safe i had no problems going out of the hotel late great area. highly recommend this hotel.',happy
id31169,' valets do not use the inner pick up and drop off inside lane. they park the cars in the exit side and cone off part of the drive way so you cant get around the parked car. they need to train their people to manage the drive thru so people can exit and not be blocked in. one should not have to be stuck for -- minutes to get out of the hotel.',not_happy
id31170,' stayed at this hotel on a saturday night. arrived at about --am and the hotel had a room ready for me to check in. overall the hotel had a few kinks but i would still recommend it. the hotel is huge and it faces market street which is one of the main thoroughfares downtown. took advantage of the valet service. was about $-- for the night and you can keep it with the valet until the evening of the day you are checking out. the room i got was a corner room on an upper floor. two double beds huge flat screen tv desk chair table and bathroom. the hotel charges extra for internet service. was at a courtyard by marriott in boston the week before and high speed internet was included. i paid the $-- they require for -- hours of service however the service was beyond slow so i upgraded to the high speed service which was only a couple dollars more. that service was horrendous too. the room smelled of cigarettes even though smoking is not allowed in the hotel. i told the front desk and they offered to change my room but i had already settled so i declined. they did send someone up to deal with the smell. didn’t help that much. the tv is great however sometimes it wouldn’t turn on or it would randomly turn off. seemed to be a problem with the cable maybe or the picture tube in the tv - no idea. the location is in the heart of downtown - steps away from city hall. the hotel is also a short walk from shopping at rittenhouse square the historic district and all of the city is museums. i walked everyone. perfect location. only downside to the location and this has nothing to do with the hotel itself and more to do with philadelphia - center city has a lot of homeless people. at times they can be everywhere. they seemed to be centered in center city. i live in nyc and have to say we have nowhere near as many homeless people. just be careful of your surroundings. i did speak with the hotel and they didn’t charge me for the internet service which i had problems with. i would recommend the hotel though i got a deal on priceline which helped.',happy
id31171,' after my second visit to this hotel i loved it even more... this hotel is extremely clean... each day the housekeeping staff did a wonderful job of tending to our room. the bathroom was sqeaky clean and the maid even folded some clothes i had left on the floor... what a nice gesture. the breakfast that is included in standard but appreciated as it held me over until lunch each day - the front desk staff are very friendly but its a busy place and they seem shortstaffed - overall i recommend this hotel to any family looking for a good valuable alternative to the very expensive hotels at fisherman wharf - the comfort inn is close enough for a -- minute walk to pier -- -',happy
id31172,' i wouldve rated this hotel higher if it werent for a few things - when we turned on the heater in our room it smelled like a dead rat and the smell wouldnt go completely away :( also the staff in the continental breakfast room wasnt very nice - we got there just before they were closing and tried to be quick but they wouldnt let us get our food before packing it up and giving us dirty looks. also they need a high chair in the breakfast room.',not_happy
id31173,' excellent hotel some of the rooms a bit cramped.breakfast is good but would have liked it if there were a bacon and eggs option the breakfast gets a bit boring after a while. wine and cheese are very enjoyable in the evenings. overall i would recommend this hotel.',happy
id31174,' i recently stayed at the embassy suites downtown denver and had a wonderful experience! the hotel is beautiful and the staff is amazing! jrand provided great service in the morning at breakfast and always made sure we were taken care of! peter also helped us with dinner options each night during our trip...he went above and beyond! i will definitely stay at the embassy suites downtown denver during my next trip.',happy
id31175,' loved the old restored areas...rooms bigger than allerton....great views out windows..clean..nice staff..and concierge services...kuerig coffee comp on -nd floor....',happy
id31176,' went up for a baseball game and stayed here for the first time. great historic hotel in a convienient location. although a little close to the l.',happy
id31177,' ive just come back from staying - nights at the da vinci with my boyfriend. it was the only place i could find for a decent price (which actually concerned me ) and based on the reviews i decided to try it out. my boyfriend who was a first-timer to nyc did not think it was such a great deal but i myself have visited several hotels in the city and i think it is a really good deal! the rooms are just big enough and the bathroom was pretty spacious. there is a full length mirror which is rare in such hotels and refrigerator which is nice to have. dont expect any marble in the bathroom and we did have some cold water sometimes in the middle of the shower which was annoying but really for this price..what can you expect?! downside was window faced into a smelly alley and we could not leave the window open. there was an a-c which could not be set to any temperature but the original freezing one. we complained about this and immediately they came to turn it down later making our room too hot...luckily the weather was good so it was ok for us. i thought it was nice they had at least responded to our requests. the staff was nice also and breakfast was small but yummy. we did have to leave our stuff in the lobby because they dont have a storage room but it was fine and felt safe to me (very small hotel). the location is just excellent between times square and central park. i definitely recommend it as a great budget hotel!',happy
id31178,' my room is just not clean and i cant really feel that comfortable in that dirtyroom. the staff just seem not to care about anything. i mean i am paying my money to stay here and act like i am bothering them with a question!!!!!!!!!!! it is just very diapointeing to stay at this hotel.',not_happy
id31179,' my wife and i showed up at the hotel to find our petite suite was given away to someone with a similar sounding name. although we were given the first night free (because we stayed in a smaller room than we reserved) our petite suite was only an ok experience. in retrospect we would not stay there again and not recommend it to friends. i have stayed in many boutique hotels in san francisco so i am a fan of this type of hotel but there were too many problems: -. both the beds of the first room and the petite suite had a bad smell. we could not tell if it was the pillows comforters or the mattress -. the bathroom has a mildew smell -. although there was complimentary beverages and coffee the milk is left out all day and is spoiled at night -. make sure you have light luggage - when we checked out we had to lug our bags up the stairs to the breakfast floor take the antique elevator - flight up and then down to street level -. there is no wireless-wired internet service i had to go to the white swan inn -. many times there was no one at the front desk of the hotel. i still will go with boutique hotels while in sf just not this one.',not_happy
id31180,' the service was good. the room was very small – even if you were just one person. great location in center of sf. park your car a union square parking - eat your breakfast at sunflower cafe at ofarrel st.',not_happy
id31181,' after reading many reviews on this hotel - both positve and negative - i got a little nervous. i was familiar with the property when it was the pointe at south mountain although my memory was very dated and vague (--+ years). we tried to get our pre-paid money back but were unsuccessful. my husband spoke with the manager several times who assured us he would look out for us. when we arrived we were cheerfully greeted by everyone- the bell hops-car valets the front desk and the manager on duty. we were given a room that was in the recently completed villas. it was marvelous (and my standards are high). brand new spacious beautiful kitchen huge bathroom lovely bedroom patio overlooking the water park and living area with sleeping couch for my son. everything was in mint condition. even new flat screen tvs. the water park is marvelous and our -- year old son was to be there most of the day. adults can get aways from the craziness at the water park (i mean people running for pool chairs? come on!) by hanging out at the spa pool and i saw another adults only pool in a seperate location. the location right next to south mountain park made me because i was able to get my morning hikes in on a very different terrain. the gym-spa were large and had plenty of equipment. only ate breakfast on property twice - both times the food was only adequate. otherwise we did not eat on property. the golf seemed ok - the golf staff was marvelous. there were no tennis courts which was disappointing because the website listed -- tennis courts. i had a massage which was done quite well and reasonably priced. i agree with other reviewers that the property is large - if you are staying away from the water park entrance or the phantom horse grill and gym-spa area then you do have a walk. we were conveniently and centrally located in front of the park and beside the gym. in terms of managing expectations - the overall property location is lousy (except for aforementioned south mountain park). it is right on the i--- highway and in the middle of strip mall heaven. its about a --+ minute drive to scottsdale. on the upside it is - miles from tempe diablo stadium and we did have angels spring training tix!. also there is not much plush or luxurious about the property. the spa is adequate but not luxurious. what little spa amenities there are are cheesy (e.g. generic brand baby powder no shower gel in the showers no lotion....). the food we had was sub-average the landscaping is so-so and the overall ambience is very mall-like . but again we had a great room at a good value. having the kitchen helped a lot with saving money on breakfast and snacks. there was construction still going on. it looked like they were putting the finishing touches on the new lobby-restaurant-golf club. it should be very nice when completed. it looked close to being done when we were there in late march ----. finally the staff was very cheerful and friendly. every last one of the people i interacted with was helpful and seemed to be pleased to be serving the guests. i even saw the maid inside the shower stall spraying it to make sure it was totally clean. i highly recommend the villas!',happy
id31182,' we spent a week here after booking on line. we were charged a total of £---. everything seemed ok till the first night. hot water starting pouring out of the radiator at --pm then every night the cistern in the bathroom flushed at half hourly intervals keeping us awake all night. every morning we both awoke with headaches which disappeared as soon as we left the room the air in the room was dusty the windows filthy with dirth. then there was the dining area this was very cheap with only dry toast and orange juice available. we strongly advise anyone never to stay here. it is an absolute dump.',not_happy
id31183,' the hotel was perfectly situated for fisherman is wharf only a few feet away and some rooms had harbour views. our room was clean and comfortable. best of all in san francisco was the free parking and we were allowed to leave it there all day the day day we departed. the staff were friendly and helpful. the downside was that at night it was very noisy with trucks arriving and unloading the store opposite. the receptionist said the rooms at the back were quieter so i think its best not to have the view but have the quietness.',not_happy
id31184,' anyone who is thinking about staying here i hope my comments will change your mind. to begin the hotel rooms need to be remodeled. my bathroom had pee on the toilet seat and a soap bar that should be freshly wrapped but was already used. so then i requested another room. they gave me another room without any problems however the next room the bath tub drained so slowly that by the time you were done with your shower you were standing in a pool. on the upside the lobby was pretty but inless you plan on sleeping in the lobby dont bother with this hotel. then to top off my experience when we left the hotel after valet brought the car to us. i found a inch long pen mark near my ignition in my new ---- camry that was only two weeks old. i of course was not happy. i told the manager she looked at it and we filed a report which i still have not heard from them. again on the upside the valet people were more than helpful. i have to say after complaining about our whole experience to the manager she took --% off our bill however i think this is mainly due to the fact that the valet damaged a new car. in the end i would not come back to this hotel. there are a lot of hotels in washington that im sure are alot better than this one.',not_happy
id31185,' spent - nights there and had great service from the staff. the desk people were very helpful and the shuttle service so appreciated. rooms were clean breakfast was very nice and location is pretty central.',happy
id31186,' yes they have bed bugs!! stayed here recently the evening of dec --th. everything was average until i noticed a few small bite marks on my back...i assumed mosquitoes and thought nothing of it. i slept a few hours and woke up to checkout around -am. later on while in the car i noticed more bite marks. they became itchy and bigger than a regular mosquito bite. this morning in counted overall-- bites majority on my back and butt and a few on my arms. the worst one was on my eye lid which caused my eye to swell halfway shut.....yes they have bed bugs! not sure if they are everywhere but defintely in room --- :-(',not_happy
id31187,' we actually made a last minute decision to spend a saturday night in downtown chicago. i went on priceline.com and bid on a - star property for $--.-- and we got a room at this hotel. the normal rate is $---.-- a night so i felt like we got a great deal. i couldnt have gotten a better value anywhere else. this is actually a very nice hotel right in the heart of the city. we were close to all kinds of shopping resteraunts and bars. the hotel lobby is beautiful with a large glass atrium. the staff was friendly and efficient. are room was a very nice one bedroom suite with a nice view of the city. i would highly recommend this hotel for someone in the city for the weekend. the suites include a seperate sitting area with a couch and t.v. this would be a perfect set up for a family vacation. i felt that this was one of the nicer embassy suites i have ever stayed in. the room includes a free breakfast buffet which was comparable to any resteraunt. this is really a great property and i would not hesitate to stay here again. at the end of the day since we only paid $--.-- a night this is probably the best value i have ever found. the normal rate of $--- a night would seem a little steep but if you can get a reduced rate online i would definitely recommend this property.',happy
id31188,' room carpets filthy as is the hallway. the bar is tiny and very crowded with a stressed bartender (recognize him from the year before). there is nothing to walk to here you are a captive unless yout ake a cab. dinner typical gross hotel fair. breakfast is ok. street noise high can hear from prior room.staff helpful. we were driven to our resteraunt tonight in the van which did not clear the - foot high do not enter knocking most of the fiberglass off the roof (heavy damage). --- a night high for what is really a crummy location and very run down hotel.',not_happy
id31189,' recently stayed at the orchard hotel -----------------. this was probably one of the best hotels i have ever stayed at. the entire staff was extremely courteous and helpful. the room was of adequate size exceptionally clean and nicely decorated. the breakfast buffet was very nice. the location was ideal and in a very safe area. i would definitely stay here again and highly recommend it to others. brian snow',happy
id31190,' stayed here for a dental convention at the moscone center. location was great within walking distance to everything ( china town the convention center union square the trolley ect. ) room was very clean and quiet. i could hear some noise from the street but that is to be expected when staying in a city. the staff was very friendly and accommodating. my - yr old daughter joined me on the end of my business trip and a crib was immediately brought up to the room with sheets and a blanket. there was plenty of room for the crib with the - queen beds. the breakfast is overpriced for what you get but that seems to be pretty standard in hotels. i would definitely stay at the hotel nikko again.',happy
id31191,' we arrived on -- march ---- for a - night break. my first opinion of the renaissance was its fantastic location on times square right in the thick of everything. on entering the hotel you find a small check-in-concierge area you then have to take the lift to the first floor which is where the lobby is. to get to the bedrooms you then take another lift our room was on the --th floor. whilst there was a little noise from street level it was nothing that would disturb a good night is sleep. i was really surprise by the size of the room. previous comments on the nyc forum had warned not to expect large hotel bedrooms in new york city. on the contrary the room was on a par if not larger than rooms we have booked in london dublin amsterdam or belfast. the room had a king size bed (quite soft) chaise longue dressing table mini bar tea-coffee making facilities hairdryer alarm clock-cd player lcd tv and connections for laptops usb etc. the bathroom was a great size - a huge walk in shower plenty of towels and aveda shower gel-shampoo-conditioner. i cant comment on the hotel restaurant staying at times square meant we had numerous options for eating out. the stop for the grayline hop on-hop off bus tour is right outside the renaissance this was a great way to see the city. all in all i would highly recommend the renaissance and wouldnt think twice about a return visit!',happy
id31192,' i have stayed here many tiumes and always . free wireless and wired internet and hbo free breakfast. great location clean rooms and coffee maker. i always walk downtown although there is a free shuttle bus. it only takes about - minutes to walk. in the evening i would avoid walking near the hotel its a little crappy! there are some great restaurants and pubs on w gray only - minute drive. mexican japanese soul food. the front porch pub is particualrly good amazing range of beers.',happy
id31193,' this was our first trip to new york and i chose the casablanca after reading the reviews on tripadvisor. i would confirm the reviews are very accurate this hotel is in a fantastic location if you are travelling to new york for sightseeing and or seeing some broadway shows. the service by all the staff from the reception to room maids was second to none. we could not have been looked after better it was the best service we have ever received in a hotel! the only slight downside for me was the lack of daylight in our room we were at the back of the hotel which had frosted windows as it looked out onto the air conditioning units but i guess you will have to pay a fortune in new york for a room with a view! on the plus side it was relatively quiet and we slept well. the whole hotel was spotlessly clean. i would definately recommend this hotel.',happy
id31194,' what makes this hotel is its employees they really show you that they care and want to take care of you. they paid special attention to my young children food in the restaurant was outstanding not cheap but well worth the price. anytime we are back in charlotte this is the place we are staying.',happy
id31195,' we love to stay at hampton inns because of their consistent quality. we were disappointed with this one - it is just not up to par with other hampton inns at which weve stayed. here are the pros and cons: pros- -easy access to the highway -clean room -helpful service staff (we asked for a port-a-crib for our baby and someone brought it up promptly and then returned with a flat sheet a few minutes later) -good breakfast cons- -desk clerk was not very friendly or helpful (we asked where there was a playground in the area for our kids to let off some steam and he looked at me like i was asking him how to get to mars) -air conditioning in the room was not working properly - it either had to be on full blast (freezing) or off completely (stuffy). -the hotel website and materials in the room said there was a chili is restaurant next door -- it is closed and is now a daycare. part of the reason we stayed at this particular hotel was the proximity to decent food. there is no restaurant onsite or within walking distance to this hotel so we had to pack up our kids to go out for dinner. i suppose this hotel would be good for business travelers but it wasnt the best for a family with small kids. i will still keep hampton on my list but not this one.',not_happy
id31196,' if there is anything good to say about this hotel it would be that it is very close to the red line metro train and the beds had decent comfort. the location is not in the best neighborhood although there is a denny is down the street. upon entering the lobby it was obvious that this was going to be a pretty run down hotel. unfortunately i was not able to get a refund of the reward points i used to book the hotel. the elevator is old hallways and carpets are old and not very flattering and you are greeted with a camera at the front of each hallways. the tub in the first room we were assigned was filthy. we requested and received a new room on a different floor. surprise same experience. the tub was at least cleaner this time and the room smelled better. the cleanliness is more a reflection of how old and run down the hotel is overall. i am sure the housekeeping does as good a job as they can with what they are provided.',not_happy
id31197,' i booked a regular king room via jetsetter and i was reassured that the room was rather spacious! it was overall a comfortable stay and i would definitely recommend this hotel (as well as jetsetter) to my friends who are traveling to nyc. i stayed at the -th floor and it was generally quite quiet safe for the occasional noise from our air-conditioner at night. breaking down the pros and cons: pros: -. spacious room - for the regular king room there was a king size bed a spacious living area with - sofas coffee table and the bathroom was of a decent size too. -. good location - ridiculously near the delancey-essex subway station and a decent walk to several restaurants at lower east side and the shops at soho. there were several pubs and restaurants within the vicinity of rivington so there is always people around the streets. pretty safe neighbourhood to walk about at night - there is no lack of food choices. -. the hotel itself serves great brunch. try co-op for brunch and this place transforms into a pretty happening bar at night. cons: -. there is a see-through window at the shower area which we were not too comfortable about. -. although the hotel is rather new (built in early ----) some of the places and furnishing shows wear and tear. but this is something i could live with. -. as an asian who is used to the wide array of amenities offered by asian hotels i was mildly disappointed when i found out that there was no toothbrush bedroom slippers and cutlery in the room. nonetheless you could get this from the hotel by calling the house keeping department. it was just a bit of a hassle to request and wait for spoons everytime i wanted to eat my yoghurt. -. no bath tub in our room and no swimming pool in the hotel. i thought there was a rooftop bar at the hotel but it was apparently not opened anymore.',happy
id31198,' great location...spacious suites...very private..enjoyed my stay immensely!',happy
id31199,' upon arrival we were not allowed an early check in which was fine. when we returned to bring our belongings up to our room it took the bellhop -- minutes to unlock our luggage. the room needed some serious updating furniture bedding and pillows were horrible bathroom was short on towels (which were tiny to begin with) and the air conditioning was blasting and we couldnt shut it off. i suppose the value was good for staying in the hollywood area ($----night) but i wouldnt return to this hotel again...pay the extra $----- to get a decent hotel!!! also they force you to take valay parking ($-- per day) but that was probably the best part service was pretty good and staff was friendly-helpful.',not_happy
id31200,' this hotel is in a great location in one of our favorite cities and as a photographer i loved the bridge view room. the room itself is really well designed with everything you could want including room to do yoga without feeling hemmed in! much better layout than other places we have stayed with more square footage. the restaurant is small though the food is quite good and the room service menu is extensive and really first rate. dim sum is available as well and is excellent. the windows frame the bay in a way that is just stunning and the bathroom is exquisite with gorgeous night views of the city lights. the service is that wonderful combination - all too rare- of professionalism and genuine friendliness and concern for the guest is comfort making every interaction a pleasure. wishing we had stayed here longer rather than venturing north! so much to explore within walking distance - we look forward to returning!',happy
id31201,' very comfortable bed and pillow. convenient to the l and downtown theaters restaurants and shops. the only thing i can suggest is that they since they require a room key to access the floors please add a card reader on the left side of the elevators.',happy
id31202,' i recently returned from a college roommate reunion at lasr. it was the perfect backdrop to share old times with witty women. we enjoyed zoomba lessons cooking demos and especially liked water aerobics in the pool barn. we all had spa treatments and came out glowing. we had the right balance for our group; stimulating activities and comfortable rooms where we could laugh until we cried our mascara off. we all thought the food was great the grounds lovely and the staff most gracious. lasr seemed to think of every detail to make our stay memorable. well be back!',happy
id31203,' i must say i was treated very good and the staff of the river oaks crowne plaza made my stay very pleasent. specially shaila and natasha have been making their best to make my stay here as good as possible. their smile their humor and their personality make a world of difference to any other hotel i have been at! i hope to see them again soon and the hotel should be honored to have them as part of their team. regards gerardo incera garrido',happy
id31204,' my husband and i spent three nights at this hotel on the advice of a friend. the hotel is in a great location on --th and -th. it is a block from penn station which was convenient for taking the train. it is several blocks from times square and a block from macy is in herald square. our room was small but clean and overlooked the hudson river. there is a diner attached to the hotel which is open ----. we booked using the government employee rate and breakfast was included. the breakfast room was on the --th floor overlooking the hudson river. we would stay here again.',happy
id31205,' i am writing this review in an utmost frustration and disappointment in terms of both quality and customer service of westin charlotte. i am frequent business traveler i have always selected westin to be the preferred hotel. this is due to its quality and customer service which i am very accustomed too in almost every state-city i have visited except westin charlotte. this is the second time i have to deal with unclean room rather there was a smoking smell coming from room ----. i had front desk manager jonathan examined the room first hand. during my last visit may --th – i had to change the rooms twice. first room had leaking toilet and in the second room beds were not made. and in addition to this always encountered internet connection problem in this hotel. and each time i have to call help desk to fix the issue. i wrote a detail email to westin charlotte director and manager - but no response yet. not all experiences are the same - but i would caution customers not to expect too much from this westin facility in charlotte.',not_happy
id31206,' i will agree with a few of the last reviewers. yes it is pricey but i called many hotels in this area as we had business at the wyndham (a couple of blocks away) and the omni came out the least expensive for what we wanted a king bed and a little more room. we were given a corner room so windows on - sides nice plus the windows opened just enough to let in fresh air. beware though the first night --- it was warm and humid which brought in lots of insects. the room was nicely decorated not sure about the previous sterile comment. it was nice. the bathroom needed maintenance tile cracked and buckled wall paper peeling but that is all that was wrong. i did have a bit of a gripe the housekeepers didnt get around to our room (- days in a row) until after -pm when i finally called them. definitely join the select guest program free internet and other things. saves $---day!! the staff was great! kudos to my buddy amiri hayden at the concierge desk. he went out of his way to be helpful. we are vegan so he found several choices and turned us on to vermillion (not vegan exclusively) but had way good food it is expensive but really good. we did use the room service and found it to be prompt have good food and it wasnt horribly expensive (not cheap though).',happy
id31207,' excellent!!! i cannot say that enough. the hotel was beautiful the room spotless the bed very comfortable and most of all the service was top notch. everyone who workes at the casablanca were effiecient helpful courtious and always with a smile; from the young men at the desk the young ladies in the lounge area the doorman and the maid who took care of our room. they made our stay the best i have ever received at any hotel anywhere!.',happy
id31208,' i know i should complain about this visit for a business meeting but i was very disappointed in this hotel!  the room looked like it was under construction with wires hanging out and the shower leaked all over the bathroom!  horrible!',not_happy
id31209,' i have just returned from overseas and when booking accommodation i used trip advisor to get feedback from other travellers which i greatly appreciated. i am now returning the favour. i just came back from new york where i spent four days at the thompson les. the hotel is new and i would certainly recommed it to other travellers who are wanting a very well appointed upscale hotel. the service was great and i especially liked the rain shower in the bathroom. this hotel is on the lower east sde of manhatten and if all you want to see is times square this is not the place for you. the lower east side is a bit grittier and i loved the area. there is a great italian resturant next door who has wonderful pizzas. the subway is across the road. i booked on the hotel website and reviewed it a couple of times prior to travelling. not paying upfront allowed me keep an eye on the price for the room. fortunately the price came down so i was able to cancel and rebook at a cheaper price.',happy
id31210,' we stayed at hampton inn herald square for a week in may. we booked the room through the web site of tui hotels germany and got a pretty good deal. the room was quite small but on the other hand it is bigger than your average room in london or paris. otherwise it was functional clean and comfortable enough. the hotel has some nice touches like the free buffet breakfast and free coffee ice tea biscuits and so on. the personnel were friendly and helpful. the location was very good for our stay. it is within walking distance from major attractions and the transportation (underground buses trains) are easily reachable. if your flight is for newark you could consider using the train to-from penn station which is - minutes by foot from the hotel. the train is more convenient than the bus connection. there is a construction work going on on the other side of the street so you might want to have a room off the street. the hotel was very popular during the weekend. you might have to wait for the lift for a few minutes during the busiest hours.',happy
id31211,' let is start with the positive - the location is fantastic. easy walk to the --th st. mall and public transit. that is about it. sure everyone i encountered from the staff was nice. the room was spacious and neat but they really nickel & dime you to death. as youve probably read the internet is $-.---day through the idiotic t-mobile hot spot setup. ridiculous. parking is $---night and valet only. if you want a fridge sorry - that is another $--. there are no vending machines (ok so maybe that is part of being upscale - but i chalk it up to being annoying.). room service cost a fortune but that is probably normal - $-- for a --cup pot of coffee in the morning plus $-.-- delivery plus crazy denver tax plus --% gratuity automatically added. thank goodness for the ---- on the nearby corner for affordable snacks and coffee. yes there is a starbucks right across the way too but after a few days that gets really old. all in all it was a nice place to stay if your company is picking up the tab but if youre just a regular person there has to be a hampton inn or something similar that is just as nice and that doesnt charge you for every possible thing they can. i went alone but if i was travelling with my family i would never stay here.',not_happy
id31212,' everything was taken care of... although i was first given a room that smelled like an ashtray i was quickly placed into a new room. the hotel is completely smoke-free but apparently someone didnt notice that you would be charged $--- if you smoked in the room. the new room was great and a little larger. i had a - bedroom suite with a king bed. you can tell that the rooms have been renovated to look modern but some of the old doors and trim remain giving the rooms a unique feel. there are two huge flat screen tvs in each room a very comfortable bed and a great bathroom. the sitting room has a nice big desk perfect for working with a sofa bed chair and coffee table. i had no problems with the free wifi connection. the service was fantastic. this place would be great for a business stay or for a romantic weekend.',happy
id31213,' my family stayed at the residence inn san diego gaslamp for - nights in november while my wife attended a conference at the convention center. the hotel was nice - clean centrally located and having an excellent staff but there is certainly room for improvement. the good: the hotel seems relatively new and the design is modern and sleek. the staff was wonderful and accommodating in every way truly making us feel at home. we stayed in a - bedroom suite which was very helpful when you need to put a - year old to bed at -pm while mom and dad still want to watch tv or read in the living area until later in the evening. the hotel is location is excellent right in the middle of the gaslamp tourist area the convention center and the baseball stadium. the bad: it is very noisy outside in the evening. there are many clubs-bars in the area and we heard music pumping-girls screaming until the wee hours of the morning nearly every night. the complimentary breakfast is nice (and substantive) with cereals eggs pancakes yogurt waffles etc. each morning. however the food often ran out and there didnt seem to be enough to handle the amount of people staying at the hotel. parking is valet only and costs $-- a day (which seemed quite expensive considering numerous off-site parking lots nearby). overall a good place and we did enjoy our time there. at its price point (the low $--- is) per night you get a good value for a - bedroom suite. that being said it is not perfect and we would consider other options the next time we travel to san diego.',not_happy
id31214,' my first surprise was how lovely the room was - spacious and well appointed with a small kitchenette. our small balcony overlooked the parking lot but it was still nice to be able to open the door let in some fresh air and sit outside and enjoy the sunshine. the hotel which is a free shuttle ride from the airport was not the worse for the location. i didnt hear one plane landing or taking off. small mishap at breakfast - while my husband ordered the buffet and was enjoying that i waited -- minutes for my bakery basket that never showed up. the waiter finally came over and confessed that the kitchen lost my ticket . all was made right by offering me a buffet (so that i didnt have to wait any longer to eat) and comping our meal. nice to see the sheraton empowering their staff to do the right thing. only complaints were while we had a coffee maker housekeeping forgot to restock the coffee and the hotel is not really close to any of the san diego sites.',happy
id31215,' the staff at swissotel were not particularly nice. they werent overtly rude but they also never went out of their way to address me as a guest. each time i waited at the counter for staff (checkin and checkout - they did not put my bill under my door) for several minutes and then was waved to the desk upon my turn with no hello or anything or apology for waiting in line. when i told them they needed more desk workers my statement was not even acknowledged. mediocre room and service for a very extravagant price. also views were good but there are many hotels located closer to trains michigan ave etc.',not_happy
id31216,' i went to charlotte with some friends to see a concert. i booked - rooms. got a great rate. the rooms were very clean. the whole hotel was very clean. the breakfast was a defiant plus. the staff was very helpful.',happy
id31217,' me my wife and our little daughter have been here for - days on october-----. perfect location next to farmer is market the grove k-mart and cvs. you can also reach rodeo drive beverly hills and the walk of fame in a couple of minutes by car. the staff is great; everybody is very kind specially manu at the front desk and rob the valet guy. and at reception they always have cold pink lemonade and hot cookies in the evenings. the room is large silent and very clean with - comfy queen beds good shower a-c lcd television and mini bar. children love the farm style decoration. they also have a little swimming pool with plastic ducks which is great for the sunny days so typical in la.',happy
id31218,' the rittenhouse was just a terrific hotel. from the front desk and concierge that happily handled all requests to the spotless rooms great spa-pool fabulous locations. even a toy for each kid when we checked in!',happy
id31219,' i stayed at the plamer house with my wife for one night on feb --th. after our stay i was a little surprised at some of the negative reviews. the lobby and common areas are beautiful. yes the rooms are a little small but this hotel is in a great location in the middle of the city so this is to be expected for a reasonably priced hotel. drinks in the hotel bar are very expensive ($-- for two drinks) but this is not uncommon either and the lobby-bar area is very comfortable and we enjoyed spending time there. we enjoyed our stay and wil likely stay again.',happy
id31220,' for our --day nyc vacation with children who are -- and -- we stayed in the beekman is suite --f a very good-sized room with bedroom full kitchen bathroom and separate living room that had a sofa bed. we reserved this room on the hotel is website for $----night. it proved to be an excellent value because we prepared some meals in the room and there were several good grocery stores within a couple of blocks. the room itself was roomy clean and comfortable although my wife said the decor was slightly dated (i didnt notice). when we needed additional pans and plates the hotel is staff provided them quickly and cheerfully. we liked the relatively quiet neighborhood which had many good dining choices. there was a minor billing mistake when we checked out that the staff resolved within minutes. overall an excellent experience and wed definitely come back.',happy
id31221,' i stayed at the inn for - weeks for a business trip and really really enjoyed my time there! everyone was so friendly and very obliging! i havent had any service like this before. the room was very spacious and modernly furnished and the beds unbelievably comfortable. there was not one night i did not sleep well. i can just recommend this place to everyone there is really nothing i did not like about the inn!',happy
id31222,' rooms are all suites and very spacious. great room for the price. wonderful lobby bar and restaurant.',happy
id31223,' this sheraton is a nice hotel with a nice view but the rooms are too small. we stayed here as part of a wedding party; otherwise we would have gone somewhere cheaper. they didnt give a very good group rate. of course parking was $-- plus a day but that is becoming more common. the annoying fee was to have internet in your room. it is free in the lobby but not in your room. at over $----night just give us internet access please. also you couldnt put your own drinks in the firdge; otherwise you were charged. they have mini fridges to rent but it is another fee. food and drink was over priced for the value. our air conditioning didnt work in our room but we just left the window open and enjoyed the breeze. amazingly the gym was free and that is awesome!!',not_happy
id31224,' what can i say?...free bar from --- every day; hotel bus on standby to bring you anywhere downtown; nice rooms; good a-c and friendly staff. class hotel!',happy
id31225,' just returned form - weeks in america and stayed here for the last - nights. we checked in at -.-- pm and when we got to the room it was still not ready. so we moved to another room. every day we had to ask for extra toweles as the housekeeping left only two towels. the room is a very standard small size the beds are old and the publisised pillow choice selection is poor as the pillows are some of the worst we encountered on our trip. the bathroom is very small and has a real stench from the sink. the rooms need a refurb urgently. room service was delivered cold but after some dispute it was removed from ther bill. on checkout we were granted a late checkout only to return and not be able to get into our room went to get the problem rectified and then the carpark would not let us out on leaving. the front desk staff were ok but really seemed as though they could not have cared less. overall ok if you are happy with basic service with no enthusiasm and a very basic room. no we would never stay here again.',not_happy
id31226,' solid hotel in new york and im a repeat guest. friendly clean and quiet (as quiet as it gets in nyc).',happy
id31227,' overall the roosevelt is a perfectly fine option in new york. the lobby is beautiful - a real joy to walk through every time i went in or out it is worth staying just for that. our room was clean and the location is good - close to grand central -th ave the park etc. i would have given it three and a half stars if that was an option. a few things that stopped me giving it four stars: the sheets were dreadful. very worn and thin with balls and one set actually had holes from being worn through. the hotel decor carpet etc did feel tired. service at the bar wasnt great. $-- a day for wireless access seems excessive and the room service menu is also overpriced. in short it is clear this was once a magnificent hotel and with a little work i think it could be again - i hope this happens. i should caveat this review by saying we had a relatively long stay at the hotel in a very basic room so had time to grow annoyed with things that wouldnt have bothered me if wed only stayed for a few days.',happy
id31228,' this hotel was perfect! location couldnt be more central overlooking empire state building great food places within walking distance and fab breakfast! would definitely stay again!',happy
id31229,' stayed here for - nights the week before xmas. landed at jfk during a massive snowstorm but this was our first time to ny and nothing was going to spoil it. arrived at the hotel which is in a very central location which makes it great for exploring this amazing city. the staff were very friendly and professional and we made our way to our rooms. this was a little disappointing as it was on the small side and made a lot of strange noises - we complained and asked to be upgraded. this was only $-- a night more and well worth it for the space. the bar prices are extortionate and not worth it but there are plently of great bars around so dont stay in your hotel!!! never ate here either as we were to busy exploring all the big names and tasting the real new york. i cant say how much this hotel costs as this was a birthday suprise from my then boyfriend which was fiance by the end of the trip ! overall - great location but small rooms - but pay for the upgrade or book elsewhere if you really care...youre in new york all you need is a bed and a roof cause youd be mad to spend time in your hotel any hotel.',happy
id31230,' this place is far from - stars! very run down and dated. the srevice at the front desk and baggage was not very customer focused. the parking garage is not affiliated with the hotel and is very expensive and difficult to work with. the bathroom was disgusting. for over $----night (with parking) what a rip off!!! do not make the same mistake that we did!',not_happy
id31231,' the overall appearance and service at the hotel was okay. my room was a little dirty with dried ketchup on the table and mold in the bathroom by the bathtub. the area under the table had not been swept.',not_happy
id31232,' given the reviews that this hotel receives in the guide books i was most disappointed. it is highly overrated. first the hotel is worn and the lobby seating and the rooms are shabby. it should not have been allowed to get this way. (you could at least replace the two worn chairs in the reception area--which leave a lasting bad impression.) we had problems with the ac (room was -- degrees) and it took -- hours to get an engineer to come although we were told twice that he was on his way. once he arrived the engineer said the ac was working fine and there was nothing he could do (even though it was ----- degrees in the room); the manager on duty came up (maggie) and measured the air tempurature (which rose higher while she was there for -- minutes) and im still not sure what this accomplished. the overall attitude of the staff ranged from neutral to negative and i was basically told that since i was offered a complimentary breakfast and finally moved to another room the following day (on my last day there) that the problem had been suffiently addressed. not so. havier and maggie have not learned the skill of good customer service and front office manager havier especially had an attitude about my concerns. a little humility and an apology would have gone a long way. but i did not get one from him. nikko at reception is great as is the concierge guy (dont know his name). the rest of the reception staff were not friendly appeared tired and seemed like they were only there to collect a paycheck. this hotel is extremely overrated and my experience was not positive.',not_happy
id31233,' this fairmont is a nice hotel in a nice location. the ornate entryway is beautiful - you have a sense of presence as you walk in. the staff are friendly and accommodating. the main elevators are at one side of the hotel and depending on where you room is you may have a walk to get to your room from those elevators. despite the cleanliness of the hotel there is still a smell of old in the air. my gf noticed it and stated it. oh well. my room was above average in size. the decorations were quite nice - somewhat ornate but well appointed and tasteful. ac was average it labored to keep up with an unusually warm sf day. the king bed was comfortable no complaints there at all. a separate walk in closet was present and the bathroom done in marble was very pleasant as were the terry robes that are there for your use. the location is excellent except when you cant find a taxi late at night and wind up walking up the street to the hotel. just east of the hotel is chinatown should you have a craving for dim sum and north is fisherman is wharf. the hotel provides complimentary car service so take advantage of that if you want to explore the city. there is a bar-restaurant in the hotel called the tonga room. it is kitschy but provides a nice atmosphere to help you believe you are far away. live bands play from the center of the lagoon and a rain shower completes the show. the fairmont is a nice classic hotel that may be long in the tooth but still manages to stay above many others in the area.',happy
id31234,' what a fantastic hotel. great location for central park and fifth avenue. service standards excellent and room wonderful. we had a large double room overlooking the front of the hotel. beautifully clean and great attention to detail. bathroom wonderful. the claim the the baths fill in -- seconds is true and the bulgari products are a favourite. the gym and spa are on the lower ground floor are good. the bar on the main ground floor is a great experience although the cost of gin and tonic is expensive. great three day stay and will definitely be back.',happy
id31235,' excellant! was booked here by usair because of a missed connction. was tired hungry and just plain cranky!! there were several of us at the front desk at ll:-- pm. tina the clerk was so nice and helpful!!! she got our rooms for us immediately and even got the driver of the shuttle to take a couple of girls to the local drivethrough for a quick meal. the room was clean and the beds were comfy. wakeup call right on time. got to the airport with time to spare and even managed some of the breakfast which wasnt open for another hour. thanks to tina for helping a bunch of weary travelers!!!',happy
id31236,' this is a nice hotel no doubt- just be aware when booking through any other site other than the hotel itself (i booked through a third party whom i think is best to remain nameless for this posting)- if you want to change your room from the traditional room (which has one queen bed that felt like a double) it will cost you extra. we were initially told we could have a room with - double beds (or - queen is cant remember) and it wouldnt cost us extra. the next day we inquired about this and we were told that it would cost $-- extra- this is because we didnt book through the hotel directly. we decided not to opt for this but were disappointed that a hotel of this standard and caliber wouldnt give us a room with - double beds (i personally do not call this an upgrade- - or - beds in a room are standard at most hotels). if the omni parker house believes third party booked customers not worthy of the same treatment as other guests then why even use a third party at all? it could be our luck and others may say this has not happened before at this hotel but it was a little disappointing to me and my friend. other than that the hotel itself is very nice and located right on the freedom trail close to the boston common faneuil hall and quincy market and the waterfront. a tip- valet parking is $-- a night so we parked at center plaza and from sunday to tuesday it only cost $--. go to the central parking website and print off a coupon to save on parking! besides the small rooms and slight disappointment with the information provided by the front desk the hotel was great and and the staff are super friendly. the boston cream pie originated in this hotel and it is really good! i would consider staying here again if i came back to boston.',happy
id31237,' the residence inn worked out well for me during my stay. nice hour and good breakfast. the room itself was more than adequate for my needs. wireless internet tv refrigerator and plenty of room to spread out. as others have mentioned you can definitely hear noises from the rooms above you. for me it wasnt a problem but i can see how it might be. there isnt a shuttle to the airport but there is one that goes to the downtown area every hour. youll need the shuttle or your car because it didnt seem like there was much located within walking distance. overall id stay here again as it was a good value for the price.',happy
id31238,' we read the reviews but still decided it was for us - largely because my partner is grandmother lived at the chelsea in the --s... and we decided to pay top dollar (ie nearly $--- per night) for a good room. and very very good room it was too. room --- if someone wants a recommendation! enormous for most cities let alone nyc. kitchenette with fridge - hob - microwave and cupboard space huge balcony with french windows opening onto it hardwood floors walk-in closet flat-screen tv vast bathroom with fresh new tiling and mirrored cabinet and one of the most comfortable hotel beds ive slept on. when we checked in the friendly desk guy said it was one of their most recently refurbed rooms - and it showed. so ask for a refurbed room and be prepared to pay for it is my advice. sure the rooms for $-- look pretty crummy – but $-- in nyc? in chelsea? what on earth do you expect? as for the desk staff i treated them with respect and found most of them responded to it well (some were tougher nuts to crack admittedly). the maids ditto. i smiled and they smiled back. yes they didn’t replace our shampoo & soap so i asked. nicely. and got an armful (yay for souvenirs!). just as others have said they didn’t change the bedsheets in - days (probably would have if i’d asked but we aren’t that grubby…) but we did get more clean fluffy white towels than you can shake a stick at. our room was at the front of the hotel and duh surprise it was noisy. for those who moan about nyc being noisy – go stay in a forest. it’s a city for crying out loud! (i travel everywhere with earplugs). it was worth the noise to stand on the lovely balcony every night looking up west --rd street at the flickering lights and taxis whizzing past. and what an amazing ambience. the art the oddballs the straggly residents the kind old ladies who spoke to me in the lobby and oh that astounding staircase!',happy
id31239,' this hotel presents a difficult choice: a reasonable (for new york) rate and a very small room and smaller bed; or a larger rate for a larger room. the staff is great; the location convenient; and the breakfast nice. before staying here again i would look hard at other hotels offering better value.',not_happy
id31240,' dingy hotel next to an empty lot where homeless people gathered (very sad). not only were the rooms not clean but nothing worked; the coffee maker was broken and the a-c was soooo loud. customer service was non existant. they offered free breakfast but if you did not purchase the breakfast upgrade for $--person you got broken toasters and never enough cereal. they offered free shuttle to sea world which we took advanatge of but we regreted not taking our rental car since it ended up being free parking at sw and the shuttle did not come to pick us up when they said they would. so it costs us more to take a cab back. sorry to say we would not stay there again.',not_happy
id31241,' this is not a brill hotel but clean if you want to stay just for a night before arriving or leaving lax. the decor is dull & old fashioned but everything was clean & tidy. a free breakfast is available which is always good! be warned you can wait up to an hour to be picked up or taken to the airport as it is only an hourly shuttle service. however if you have planned for this it is not so bad. better than amny of the hotel we saw on route.',not_happy
id31242,' if you dont want to come home with bed bug souvenirs then avoid the beekman like the plague. we travelled with our - year old for - days. she was in a roll away bed. the room looked shabby with limp curtains peeling wallpaper and mold in the shower. i wouldnt have minded if not for the fact that during the second night i was eaten alive by bedbugs. didnt know why i was itchy the next day until i saw raised bumps on my arms and thought it was a skin irritation. in the morning i had killed a -cm bug on the wall going under a picture frame on the wall. i thought it might be a cockroach but was surprised to see how much blood came out of it. i later discovered that it was my blood! i then noticed billboards all over new york stating that bed bugs were rampant in the hotels. here it is - days after our return and i have counted about --- bites! they had been feasting on me! my daughter on the roll away bed was thankfully only bitten in two places and my husband on - places. i had the misfortune to be on the wrong side of the bed. so...even though new york was fantastic i would never ever go back to the beekman after suffering the itchiness and raised welts all over my body.',not_happy
id31243,' we love it. it is a great hotel. there are friendly staffs. they open the door for you and answer all questions you have. they respond to e-mail fast. the room condition is excellent. it is like a mini-apartment! there is a spacious kitchen. it got many cabinets in which there are plenty of glass cups forks dinner-knives etc. of course there is a coffee-maker microwave and a refrigerator. and the dinning area in the kitchen is really great.the bed is clean and huge. there is a comfortable parlor near the door. the room is unbeatable! the only thing that i concern about is its location. there are buses from downtown to there. but if you wanna go to the hotel from the international district then i will suggest you to take the sound transit to downtown area such as westlake center and then take the bus to the hotel.',happy
id31244,' have just returned from a --night stay at this hotel. having read all the reviews on tripadvisor before i left was surprised that i was in agreement with all of them - some good points some bad. the hotel lives on its history. we had booked a mini-suite - with two queen beds - as i was travelling with a female friend. our room was very small and compact to say the least and was badly in need of a make-over but the beds were fabulously comfortable. there were no tea and coffee facilities (which i really do feel is a shame) and to have a small bottle of wine from the mini-bar (the size you get on economoy flights) would have cost me $--!! the hotel is wonderfully placed for sight seeing and the staff were very friendly and helpful - nothing was too much trouble. that said i would stay at the waldorf astoria again but really only because of its great location.',not_happy
id31245,' nothing is very special about the hotel. well worth its four stars. room on --th floor was absolutely quiet and very spacious. we needed a separate bed and the staff provided it free of charge.',happy
id31246,' got a aaa rate for $-- a night total of $--- for - nights. clean room new bathroom. blankets kind of old and worn out which is what i expect for this price i used my own sleeping bag. free parking. good breakfast. area is ok not much going on on the streets around. felt much safer than market st -+ blocks from union sq.',happy
id31247,' our seven nights in the onyx hotel made our visit to boston all the more enjoyable. perfectly situated to explore the sights and spotlessly clean it offered comfort and relaxation in equal measures. having read several of the reviews before arriving a charming staff was expected. however it was only when you are pleasantly welcomed upon arrival and warmly greeted as you enter and leave throughout the day you begin to realise the incredible friendliness of the entire team. cordial without being insincere interested and enthusiastic without being intrusive the staff is to be highly commended. they organised trips outside the city offered advice and always encouraged an early return for the comforting hot chocolate in the afternoon. it really enhanced the experience. complaints about room size were in our experience unfounded. ours was more than adequate unless you intend on bringing a herd of elephants with you!! boston is an exciting and beautiful city to explore and the warmth of the onyx welcome and the quality of the service provided ensures your memories of your holiday will always be joyous.',happy
id31248,' i was in ny for a business trip for - days at the beginning of april. i flew into jfk and took a cab to the hotel. they charge a flat rate of -- usd (+ tolls i ended up with about -- incl. tip) which is probably the most convenient way given there is no direct train from the airport to south manhattan. ask the driver to drop you off at wall st off water st that is the corner where the hotel is located. the hotel is within walking distance of some tourist sites (ground zero wall st. battery park with view to statue of liberty brooklyn bridge view) for others further north use public transport (efficient cheap) or taxi (also cheap compared to germany). there is a big shopping centre (century -- on cortland st) nearby which supposedly has some good deals if you manage to squeeze through the crowds there. if you have some time i advise you to rather walk to the path station next to ground zero take the train to newark penn station (just - usd) and a taxi from there to jersey gardens outlet in new jersey (about -- usd). there is no sales tax on clothing in new jersey and youll have far more shops-brands. the hotel itself is the usual business hotel with some welcome amenities. the room size was more than i expected (i had a standard one). softdrinks and little snacks come for free and are refilled daily. wlan is free and speedy. big -- inch flat screen tv. staff is friendly and efficient. breakfast buffet is a la carte (i.e. you pay for a package of food-coffee-drink). the cheapest one starts at -- usd. this is a bit overpriced youll get the same quality in one of the coffee shops next door. there is nothing wrong with the taste though so if you dont have the leisure to walk around for breakfast you might as well take it in the hotel. i would stay there again as location and extras (over standard business hotel) are perfect.',happy
id31249,' i am a frequent travler to chicago. i was part of a larger group conference and probably had the smallest room the hotel offered. with that said it was very comfortable. the furnishings were very nice but the bathroom was small and spartan with lmiited toiletries. i have stayed at hotel monacos in dc denver and portland and chicago suffers by comparison. the building is quite old and there was only so much improvements that could be made. with that said it is still a nice hotel and worth considering for the location and price.',happy
id31250,' recently stayed at this hotel while on business trip to baltimore. for the most part this is an average hotel. the lobby is really grand and it is in a great location to walk through out downtown. i found the staff to be very nice and helpful. the restaurant was average and the staff was very curtious. as far as the room it was the size of an average bedroom. it was right in front the service elevators and the janitors closet. i heard a lot of noise from them when they working through out the night and evening. my room was also an adjoining room. you can hear the neighbors pretty well. i had a sleep number bed but i did not play around with it a lot. i had some issues trying to set the alarm clock. just call for a wakeup call. i found the sheets to be pretty dirty with hard soiled stains. called and got a new set of sheets that i had to place on myself. unfortunately i found that set of sheets to have a musty odor. so i got the spare blanket from the closet. the comforter was also kind of gross with a lot of hair and dirt stains. there was not a view so the curtain was closed for the entire stay. my trip was last minute and this was the only hotel available. i dont have high expectations for hotels. i try to ignore some things so i wont be grossed out but when i saw one thing i saw everything. so i would say this hotel met my basic expectations and what i would assume to be normal for most average hotels. if you can get past all of that the hotel is pretty neat looking with a convenient location in downtown free wifi (even though it was slow) cool workout room and the service was nice.',not_happy
id31251,' the hotel was in a great location a stones through away from union square and the cable car to fishermans wharf is across the road. the rooms are tastefully decorated but are fairly small and dont have air con which are typical of the age of the building. parking is a block or so away and is -- dollars per day although there is a guest parking zone outside for luggage drop off-pick up. we had a fault in the bathroom and whilst maintenance were sent up immediately we didnt get an apology and the problem want fully rectified.',not_happy
id31252,' i stayed at the sheraton inner harbor for a business trip. my main purpose for choosing this hotel was the location. the location to the convention center was perfect. literally just a couple hundred yards away. the location to the inner harbor was also great within about - minutes walking. great shops and restaurants. the rooms were standard. one odd thing was the location of the clock radio. it wasnt next to the bed(s) it was on the desk on the other side of the room. the walls were paper thin. i could hear hallway noise and with the door for the adjoining room i could hear conversations clear as day. internet wasnt available in the rooms i needed to go the lobby for wi-fi access. a connection the room wouldve been nice. i even brought my own ethernet cable but had nowhere to use in the room. had an issue with the room card not working once. had to head back to the lobby to have it re-activated not exactly convenient since i had my arms full. only because of the location would i return.',not_happy
id31253,' this was my second stay at this property and it was just as great as the first time. the rooms are great. they are a good size comfortable beds all rooms have computers in them so you can check out the hotel surrounding locations look up restaurants etc.. there are outlets on the nightstand so you can plug your phone in at night. the views are amazing no matter what side of the hotel you are on. the bathroom is fantastic. i love the blue glass tile in the shower. a great touch along with the accent towels. and the shower is huge! plenty of counterspace in the bathroom closet is a good size. we had some drinks and food in the lounge. service was good food was great. i recommend the shrimp and the sliders. great atmosphere as well by the fireplace. front desk staff is efficient at check in and check out. overall a great experience at the hotel. i would definitely recommend it to others and will be back again.',happy
id31254,' we booked our hotel room (consisting of - king sized beds) almost - months ahead of our check in date through kayak. apparently a huge mistake. when we arrived at the hyatt regency boston hotel we stood in a long line of people who were each receiving offers to transfer to another hotel -- minutes away due to overbooking in order to receive that night free of charge. when she finally got to us almost -- minutes later i provided her with my name and confirmation number and she proceeded to inform me that they were overbooked and did not have any rooms available for us. in fact she told me that no hyatt hotel contains rooms with - king sized beds. i showed her my reservation receipt stating - king sized beds through kayak and she asked me to email it to her so that she could show her boss but offered no solution. she made the same relocation offer to us and i respectfully explained that we paid for our reservations - months prior traveled ---- miles (with - young hungry tired children) and could not travel to another more distant hotel due to the nature of our early morning schedule. she spent about -- minutes staring into her computer and told us that we could have our money refunded or transfer to another local hyatt hotel. at this point she asked us to step out of the line and wait in the lounge with about -- other people and await news from her that a room has somehow become available. we sat and waited for almost a hour longer until about -:-- pm at which time i got fed up and re-entered the line. after -- minutes in line i was asked to wait again in the lounge until they could find a solution. finally at about -:-- pm she offered me a room with - king sized bed for - people. she told me that they bring in another king size mattress if they could find one and place it in the floor in lieu of having furniture and floor space. we took the deal and did receive a mattress with only sheets a few hours later. we paid almost $--- more for our original reservation and were not refunded this amount. super long story short watch out booking through kayak and relying on its room descriptions. also watch out for overbooking and few options from hyatt regency hotels even if you reserve and pay early.',not_happy
id31255,' i must agree about the noise not only in the lobby but through out the hotel. my daughter and i were given a room on the -th floor directley above the building work is after being woken at ----. all we needed to do was ask at the reception and they mooved all our belongings up to --th floor by the time we got back from a busy day shopping. the staff are very helpfull. and the feather topper is and pillows are a very welcolme return to your room and bed at the end of the day.',happy
id31256,' the hotel was horrible. if i had been paying for that room i would have demanded my money back. the trip was a gift though. the rooms are tiny. the hotel staff was rude. the toilet paper was cheap the towels were crunchy the food was terrible. the list just goes on and on. the first night we were there we were awakened at -am by the loud music coming from the nightclub next door! thinking it was a rowdy party in a room down the hall we called the front desk. after recieving no word back -- minutes later we called the front desk again to to told that it was the building next door and that they would do nothing about it. finally the music shut off -- minutes later no thanks to the hotel. the night after that it was a pair of girls on the balcony of that same club chattering loudly. we almost asked to be moved but that proved to be the last late night awakening. we were charged for the buffett we were charged for two local calls. the only good thing about this hotel was the view from the roof!',not_happy
id31257,' a really great comfortable place to stay! the rooms are huge and the pool is in an atrium so it was still open! an ok fitness center is available and the hot breakfast was good too. the internet seemed to work well and the tv had plenty of stations to choose from. the staff was friendly and helpful and the rooms were clean and comfortable. there were a couple fast food places nearby but not close enough for a walk. there was even enough room to park our two semi trailers! a very pleasant choice for our one nights stay and i would definitely do it again at this comfort suites in memphis.',happy
id31258,' my partner and i have stayed at many hotels in chicago and have to say that this is by far the best experience weve had in the windy city. we usually have someone house sit while we are away but this time they were not available so we had to bring along our dog. i was very concerned about which hotels would accept dogs and also where we would walk her. staying in the heart of michigan ave. really didnt seem like an option since this area is mostly cement. i found that the fairmont is the answer... -.- blocks to millenium park and grant park --- blocks to the theatre district (wicked is a must see) -.- blocks to s. michigan ave. --- blocks to lake michigan. the room was very spacious clean and quiet and we had an exceptional view of the city and the lake (room # ----). the staff is extremely courteous and aria restaraunt is fabulous. dont miss it. we ventured down to aria during our last night for a drink and were very disappointed that we didnt check it out earlier; loved the ambiance staff and the drinks. everything is within walking distance but make sure you have some good walking shoes. we had sandals and after walking down to water tower place we were developing blisters so had to stop and get some tennis shoes. i cannot compliment the fairmont enough. everything was perfect and we will definately be staying here whenever we go to chicago which is about twice a year. p.s. my dog really loved this hotel too and the attention she got from everyone.',happy
id31259,' stayed here from august ----- ----. the purpose of my trip was to do some shopping sightseeing and see a few broadway plays with my -- year old daughter. pros: awesome location very friendly staff and cute decor. i visited the concierge desk daily. they were amazing. very knowledgeable attentive and helpful. cons: housekeeping was not the best. sticky fingerprints on the tv dirty cups underneath the chair and the floor wasnt vacuumed when we arrived. during our stay i think housekeeping only changed the towels and linens. i cleaned my room everyday. the room was a little dingy. needs new wallpaper and better water pressure in shower. the beds were decent. bottom line is i would stay here again because of location and staff (except housekeeping). had to put in a little elbow grease but it was worth it.',happy
id31260,' i extended a business trip in march to stay over the weekend in dc. stayed at the hotel palomar for three nights and loved it....the room seemed extra large with all the right amenities. planning a trip back to dc area over labor day and have already booked my room at the hotel palomar!',happy
id31261,' this is the second time i have stayed at the warick and again it was as nice as ever. rooms are small large bed desk with flat screen tv and a comfortable chair. bath is nice very clean except for around the basin fixtures they need a good cleaning. the staff is very friendly always a smile and hello. check in was quick and so was check out. internet use is at a cost of $--.-- a day but there is one free computer in the lobby. the location cant be beat two blocks from union square which means you wont here the clanging of the cable car bells as they move along powell street. the hotel is across the street from the curran and geary theatres which offer live professional stage plays. the hotel does have a small bar and dinning room with limited menu. in the afternoon complimentary coffee tea and cookies are served in the lobby.',happy
id31262,' the rooms are clean and pleasant. fairly quiet apart from noise from the corridors as people walk past. location is excellent in center of downtown easy walking to museums and restaurants. however the staff seemed very disorganized and rather brusque. at -pm on a saturday there were only two check in desks open and we waited more than -- minutes to check in. later that evening we called valet parking for our car and after waiting for -- minutes asked if they could check where it was - and were told that they had the wrong ticket and had brought over someone else is car. so we had to wait another -- minutes for our car to arrive and were late getting to our event. the following morning we asked if we could leave our bags for a while and the attendant said he was busy and to go to reception to leave them there - where we waited for another -- minutes while they checked guests out. not quite what youd expect from a marriott.',happy
id31263,' we booked the fly n stay package that included a marina view room transfers to & from lax - drinks in lounge hot buffet breakfast and transfer to the ship. we were greeted by a friendly and efficient staff. our room was huge with a patio overlooking the marina. we had a nice dinner in the restaurant. free wireless internet in the lobby area. after breakfast we had a nice long walk around the beautiful marina. a great place to stay when sailing out of the port of los angeles',happy
id31264,' we booked the doubletree mm as a package w-airfare. having never stayed at that particular hotel in chicago i was a bit apprehensive but it was a great hotel with a great staff. there were - of us (couple and single) and upon arrival we requested - rooms on an upper floor and in close proximity to one another. cookie was more than accommodating. she asked that we return later in the afternoon and theyd have our rooms ready. when we returned theyd put us on -- rooms within - doors of each other and warm cookies. only negative: their internet access is not free but they have an complimentary airline kiosk in the lobby to print your boarding passes. well definitely use this hotel again.',happy
id31265,' the marriott copley place is a convention hotel. there is no reason to stay there unless you are attending a meeting. it is a warehouse for people. the most pedestrian decor i have seen in a major chain hotel in a while - not even a whiff of style. the lobby is dominated by a huge open air sports bar with multiple massive screens. the hotel entrance is also the mall entrance so there was a huge crowd coming and going all the time. the front desk and bell staff seemed frazzled and inattentive. other than the sports bar there is no restaurant so we had to go out even for breakfast. apparently they also have a rat problem. i was early for a meeting in one of the ballrooms on the -th floor and arrived while the room was still being set up and found the back corner of the room was filled with baited mouse traps. when i returned later a folding door had been closed blocking off the corner and obscuring any pest control activities from view. since there was a convention in town when i was there and space was tight the rates were high. the discounted conference rate i paid was $---.-- after taxes. for this princely rate i had a plain room with a tiny bath. the one really nice feature in the room was the bed - very comfortable lots of pillows and you didnt even have to ask to get the sheets changed daily. the location is great but at the other end of the same block (via the interior mall) is the westin - so for the about the same price in nearly the same location you can have a much more upscale experience and better service.',not_happy
id31266,' credit should be given where credit is due. staff: the staff at this location could not have done anything better. they were attentive; respectful and on point. the staff members demonstrated team work; and although it was a bit hectic this week the staff demonstrated or at least it seemed that they loved their job. location: convenient convenient convenient! close to restaurants museum-exhibits while connected to sky walks it made a safe and comfortable environment to be in even after a few drinks. restaurants on site: a bit over priced but not something to really be annoyed with. if you want the convenience i guess you have to pay. the restaurant staff was limited which made the dining experience much longer than expected. i was shocked at the limitation of staff at first but it was explained to me later that (-) employees decided to not come to work. the starbucks right on site was a treat. very smart move! rooms: the room was clean and kept up - no complaints in this department. concierge service: amazing! great recommendations to restaurants and local clubs and-or bars. very honest when it came to recommending places. just tell them what you want and what you like and they will pair you up with the right place. valet: for an additional - bucks just let them do it! parking your self -- dollars valet -- dollars.',happy
id31267,' the customer service at this place from front door to front desk to housekeeping were excellent. makes we think if staff at other hotel are just bad or these guys are great. they cater to diverse guests (with kids with cats couples) professionally and without inconveniencing any and seemingly pleasing all.',happy
id31268,' am ready to review hotel on the first night of our stay. hotel is in the best position you could ask for. the hotel is massive! the staff at reception were very friendly our ipod doc didnt work i called up and was replaced immediately. the hotel has a constant busy buzz to it but i guess you would expect that with its location. hotel probably has the best gym i have seen in a hotel before. the downside so far is that the in-house dinning is way over priced so we wont be indulging at all. overall great place to stay',happy
id31269,' we stayed at the langham for the last night of a - week holiday for our --th wedding anniversary. we got a really good deal and based on some previous reviews was a little unsure however we had no need to be as our experience was superb. we arrived at the hotel early and did not expect to be able to get our room but luckily it was ready. reception staff were great and upgraded us to a luxury park view room which was beautiful especially as it was a lovely sunny day. this hotel is elegant and luxurious and i cannot understand the previous negative reviews. all the staff are great and the hotel is located within easy walking distance to quincy market and fanieul hall. we were looking for somewhere casual to eat and the staff recommended brandy petes which was exactly what we wanted and we had a great evening chatting to some of the workers from the financial district . we used the bar and the cafe and both were really good the decor in the bar and surrounding rooms was fantastic with old historic maps of new england on the walls. we really enjoyed our stay and would recommend this hotel to anyone.',happy
id31270,' i will keep this short and sweet because the other posts have covered most of the bases. this was our second time staying at the small boutique hotel. do not hesitate to book a room here. the rooms and bathrooms are beautiful staff helpful but not intrusive. great location. we relaxed and felt pampered all weekend. room service was excellent and delivered promptly. kudos to the xv beacon team.',happy
id31271,' union square and cable car steps away.... hotel is wedged between cyril magnin and powell streets you can actually walk though the hotel between streets. the cable car turn around is just steps away out the door! the staff was friendly and room is great deal in historic ---- hotel. hotel has recently been renovated with nice modern deco. rooms are comfortable and is fairly typical of what to expect for this class hotel in downtown san francisco. complainers probably would also complain about the cable cars being too noisy... so if you love sf youll love the powell hotel! if you are lucky you will be a guest monday thru thursday for the hour wine tasting and open bar. im about it and im sure you will be too.. sweetens the deal.',happy
id31272,' you feel like a rock star when you are at the lobby and like an hobbit at the room',happy
id31273,' it is a nice hotel in a good location to stay for a weekend city trip. very modern rooms it is nice to have complimentary coffee and water on each floor. the rooms was tiny. but clean. otherwise i would say it is too expensive for the size of room and little service they offer. no personal check in self checkin like in the airport.',not_happy
id31274,' we were pleasantly surprised by the full hot breakfast and the friendliness of all the staff. we appreciated the free shuttle service in the downtown area. every time we travel we will try to find a magnolia hotel to stay at.',happy
id31275,' i almost did not write this review. we arrived early on a friday well before check in time. we left our bags downstairs and grabbed lunch walked around. at -:-- i recieve a call saying the room was ready. we get back to the hotel at approx -:--. gave our baggage claim tickets to the bellhop downstairs and went to the lobby. room was not ready. we then waited another hour till we got our room. the room was dusty with lint bits all over the floor. a spare cot was in there (even though it was a king corner studio the room was quite small) which we had to get them to take out. after - pm we still did not have our bags. the person who we gave the tickets to was no longer there. the bellhop said that he was backed up. i went downstairs to retrieve the bags. i had to help the desk manager sort through the pile of luggage to find my bags. to their credit they were apologetic and did put some chocolate and wine (cheap) on our bed that night before we got in. i was going to let bygones be bygones but other another couple from the hotel shared a car back to laguardia and we got to talking. their issues were regarding poor housekeeping service. guess what? they got the same chocolate and cheap wine! lastly i received an email stating some other guest lost their luggage and they were wondering if we had found an extra piece of luggage. overall the people were generally nice but not good at running a hotel. or perhaps they didnt have enough people. or both. on the plus side. location is great and the bed was comfortable. wont go back.',not_happy
id31276,' we spent the previous night before checking in here at a hotel a couple steps away that had black mold all over the bathroom a layer of women is hair on the floor in the room and bathroom and a bed that was as hard as plywood. my only expectations were for a clean room with a comfortable bed. this hotel was an answer to my prayers. the room and bathroom were very clean the bed was very comfortable the staff was friendly and the hotel is in a great location (close to central park shopping and great restaurants) so i will definitely stay here again.',happy
id31277,' very large room clean & well maintained although somewhat of an odor upon arrival. airing out the room seemed to do the trick. tv remote and clock were non-operational but both were repaired quickly and efficiently by hotel staff. grounds are beautiful with walking trails. two pools and very nice fitness center (with jacuzzi-sauna-showers) came in handy. very friendly and efficient staff. wonderful breakfast buffet. resort is three stories and i believe there is one elevator near front desk but other than that i would say it was not very handicap friendly. (too may stairs and too much walking to rooms.) a nice place to relax and play golf.',happy
id31278,' we booked - rooms for columbus day weekend with - moms and - teens. we had searched long and hard to find a hotel with queen beds instead of doubles. we booked on travelnow.com which sent me a confirmation and charged my credit card but when we showed up at the hotel they had no record of ever receiving the booking from travelnow. needless to say on a holiday weekend they had very few rooms left and none had queen beds. the front desk clerk and then the manager asked every person checking in whether they really needed - beds or could they take a room with a king and by --pm when we got back from our day in the city they had - rooms for us with - queens each - perfect for the - of us. they went over and above what most would have done. by the time we checked out they still not had received their payment from travelnow but they never made us feel like there was a problem. the rooms were very clean beds were comfy subway was about - blocks away. cab ride to times square at night with little traffic was $--. highly recommend this gem!',happy
id31279,' our party of -- stayed here for - nights. the location was near michigan ave. close to many attractions and transportation. the front desk clerks were helpful and called for taxis arranged for tours for us. we arrived on a thurs. just in time to enjoy the complimentary buffet (salad nachos chili & cheese) which was perfect after flying in from buffalo. we had reserved - --bedroom suites which we found to be clean spacious and well equipped. beds were comfortable even the pull out couch was pretty good. although sometimes short of bedding & toiletry supplies we only had to call the desk and someone would deliver items we requested in a timely manor. breakfast in the lobby was great hot and tasty and there was plenty of variety (cold & hot cereal toast bagel & muffins waffles french toast eggs sausage ham & more) coffee & tea were always available as well. we would definately recommend this hotel to anyone who is staying a few days and wants that homey feeling of a suite or to save a few $ by doing a bit of cooking in the well equiped kitchen.',happy
id31280,' this looks like a very new hotel just a couple of blocks from midway airport. it is also only a mile south of i-- so it is real easy to get in to downtown chicago. dining is just across the parking lot either in tgifridays or dempseys (a more upscale place). rooms were nice with free wireless internet. they loan out a bridge unit to people like me who dont have wireless cards in their laptops.',happy
id31281,' we stayed on the --th floor in a king deluxe. the linens were fabulous. the bedding was pristine white and incredibly comfortable. the bathroom was meticulous; not a stray hair to be found upon our arrival! the only cons i must mention - room service was ridiculously over priced. we paid $-- for a few stale mini pastries a canister of coffee and a small orange juice. also the hotel will tell you they charge $-- for parking (and the $-- is due each and every time you want to take your car out). what they dont tell you is that right next door to the hotel (only feet away!) there is a public parking lot. it cost us only $-- to stay the night. i know hotels look to make money on all the extras but when im paying $--- for a room i dont appreciate being gouged on every little add-on . that said the staff was pleasant the room was comfortable and if money permits i would stay again. oh - lots of great little restaurants cafes and retail shops in walking distance.',happy
id31282,' clean hotel with good sized rooms good breakfast food and a nice kitcheonette great shuttle service to nearby places including my conference meeting site. but it failed at the most basic hotel service - guest comfort. the bed was hard. after the first morning asked the front desk for a foam pad or other cushy topper to make it acceptable for sleeping but got nowhere. by night three we were willing to try the warn-out sofa bed rather than another short achy night on the bed - but that ended up no better. if they had had a comfortable chair like a lazyboy id have tried that - but no joy there either. if i had been paying rather than an unchangeable reservation being there for business i would have gone somewhere else.',not_happy
id31283,' stayed - night at the sofitel on business. this was a great experience overall - good sized clean room nice bathroom quiet etc. the lobby is a bit disorienting on arrival but there is a good restaurant downstairs. service can be hard to attract but the food was good when it arrived. (apparently the lounge-bar attracts a fabulous crowd on the weekends but i was there on a monday so my colleagues and i had plenty of room to lounge and relax.) the view from my room included the hollywood sign - fun! - as well as a number of nudie bars - but some people might consider that a bonus. my colleague had a balcony as well - i think you have to ask for an upper floor for that. im always a little skeeved by hotel bathrooms but this one seemed scrupulously clean. it has one of those rain forest showers which was a nice touch although if youre really tall or dont want to wash your hair im not sure how youd manage. lovely thick robes (-) and slippers were provided. turndown service with a free bottle of evian another nice touch. best of all i couldnt hear the comings-and-goings of my neighbors which is great when youre trying to get a good night sleep before a meeting. i will probably stay at the sofitel again when i return to la.',happy
id31284,' a persistent chiche about staying in nyc says youll be outside enjoying the city so the size of your room doesnt really matter. only a very inexperienced traveller can believe this to be true about new york. new york is thrilling intense and exhausting. eventually during any stay you will want to relax in your hotel room. give your feet and ears a break. unfortunately the algonquin does not deliver when it comes to rest and place to relax. the rooms are tiny... single room occupancy style. there is no place in the bathroom to put your things. all of the alley noise is clearly audible indoors when the window ac is off. relax? lay on your bed or sit in the straight back chair. lighting? what they have works for an interrogation. move around the room? make a plan first and ensure nobody else is trying to move around. the rooms are just too tiny to be useful in this modern day and age. otherwise the hotel is coasting on its ancient literary reputation. aside from the rooms the hotel is too dark dank and drab. elevators are a joke. staff smashes into people without so much as a glance. ice must be delivered to the room but dont count on it arriving when you need it. and then the bell situation. unfortunately i didnt resist quick enough when a bell man took my bag to escort me upstairs. this amounted to a -- minute question session where the bellman tried to get as much information out of me as possible. each nugget was met with a commercial recommendation. i didnt need help.. but the man is obviously under orders to market the guests all the way up to their rooms. and coffee makers. those little tiny machines which add so much to any trip. not available here. when i asked the bellman.. he said they were avaialble by request and he would put one in for me. i tipped him. the coffee maker never arrived. even after i reminded him. i guess he figures once he is deposited me in my room marketed me and then collected his fee his work is done. might be done but not forgotten. for this money.. demand something better and modern.',not_happy
id31285,' all the staff were incredibly friendly and helpful. the concierges were all absolutely marvellous and informative.our room was a little on the small side for two people but clean and comfortable.the hotel has a fantastic location and is within walking distance of many places of interest. if you cant walk to where you want to go the hotel is near all the public transport you might need. wed definitely go back there again.',happy
id31286,' i recently stayed for one night on june --th ---- in this hotel. it was my first time using hyatt place and i must say i was greatly pleased! i checked in late at night (around --am) and was delighted that the gentleman working informed me that i was able to order food from their kitchen which is open -- hours! i cant speak for all of their food items but the personal pan pizza i had was delicious! the lobby is beautiful and feels more like a cafe than a normal hotel with lots of seating contemporary decor a bakery case right there next to the front desk (with lots of tempting treats!) and even a starbucks bar!! the room was fantastic! i didnt expect such a sizeable space. the bed was extra comfy but i think the best part was the -- swivel tv and full size sofa! check out was fast staff was very friendly. the only thing that has room for improvement from my experience here is the breakfast. the breakfast area is very nice but a bit crowded. it resembles a home kitchen which is nice but bad when there are too many people around. the breakfast items could have been better but it is free so i guess that is why. they also offer hot breakfast plates that you can order from their kitchen if you feel like paying for breakfast. not sure what those taste like. lovely hotel! i will definitely start using hyatt place for all my business travel!',happy
id31287,' stayed here for - nights and thought it was a nice hotel. situated in a good location just up from union square the hotel is pretty smart and the rooms are very clean and nicely decorated. good value for money and the maid service was amazing. we left the room for half an hour and when we got back it was cleaned and looking good again. they turned down the bed and put on some music in the evenings - great service. the staff on reception were brilliant as well. only problem was the lift was out of service so climbing up to the -th floor wasnt much fun after a long flight it seems from reading past reviews that the lift is out of service a lot so maybe the hotel should take steps to address the problem its only one lift so it cant be that difficult !!!.',happy
id31288,' so i dont know how to exactly review this place. the room and the hotel as a whole were really clean and well maintained. that is the positive. my list of negatives. we were in a handicapped room that just had a shower so water would get all over the bathroom floor whenever we showered. the biggest negative in my wife is opinion was the fact that they dont offer hair conditioner just conditioning shampoo she says her hair never felt worse and was impossible to brush when she got out of the shower. during our stay one of the elevators was down and you can imagine how that worked out with a -- story hotel. on our last day i figured out that you could sneak ver to the fancier club quarters hotel and use their working elevators. i wont be staying there again.',not_happy
id31289,' even though i live just -- miles outside of manhattan i do stay in the city many times a year for business. earlier this year i stayed at the kimpton is ink --th and loved it. it is a little out of the way (--th ave. and --th st) but very accessible by foot and taxi. recently i needed to stay overnight again and booked ink --th. this time i was very disappointed. the hotel itself is still quite nice but the front desk staff is sadly lacking in both customer service and speed (it is manhattan -- check in should be quick!). i arrived at -:-- pm and my upgraded room (which i was going to pay extra for) was going to be ready in -- minutes. the desk clerk then told me that it was dirty and went on to discuss the state of this room. this sort of talk is unprofessional. btw -- check in is -pm; a -- minutes wait is totally unacceptable. i asked to speak to the manager. it took her a while to come out (also unprofessional). i immediately told said manager -- who wasnt particularly apologetic or very concerned -- that id like to check into the room that i booked (not the upgraded room). i was in the room a few minutes after -:--pm. however my requests -- extra pillows etc. -- were not in the room. i am a kimpton in touch member so my preferences are on file. finally all concerned kept mispronoucing my name. the hotel staff needs to get their act together.',not_happy
id31290,' by far one of the best hotels ive ever stayed in!! the rooms are gorgeous the service is impeccable the food is mouthwatering the spa is divine everything is perfection--i have nothing bad to say!!!',happy
id31291,' i stayed at the marriott courtyard embassy row from -nd to -th nov ----. the hotel is extremely noisy i had to change rooms twice because the windows are not soundproofed. i endend up in one of the ground floor rooms the windows of which do not open and have thick pans. otherwise it is unbearable it is like having your bed in the street . wake up calls forgotten : twice the hotel did not wake me up and i had to rush to meet my appointments in ten minutes . even after the first incident and my complaining at the front desk nothing was made to fix the problem no explanation no apology no compensation and same problem occurred again the following day ! they are really taking the guests for fools ! wifi connection extremely weak: i was disconnected several times. it was extremely difficult to work as it was impossible to have a decent connection. either getting disconnected or slow! very limited rooms service only during the opening hours of the hotel restaurant and neighboring ones . stay somewhere else... there are several hotels in the neighborhood: westin grand hyatt (rooms viewing the lobby seem quiet) fairmont ritz carlton etc ... some others right in front such as holiday inn homewood suites ... but i did not test them .',not_happy
id31292,' thank you for such a pleasant stay; prompt about returning our car; prompt with obtaining a taxi !',happy
id31293,' the kona kai resort was a perfect setting for us. it had everything that we needed...our room was overlooking the pool and the bay and we had some relaxing moments hanging out on the balcony. we were given breakfast coupons and was very pleased with the quality and quantity of food. although you only had - or - main menu selections to choose from it included all the breakfast items you could want. the frittata with asparagus was the best! i would highly recommend the bike rental. we spent - hours one day on a bike rental and biked around san diego along the water and got close to downtown. the location of the hotel is great! the grounds were kept up well and everything was clean. when we come back to san diego we will definitely check out kona kai again!',happy
id31294,' i went here with my husband for a weekend get-a-way and it was worth it ---% the views are breathtaking! especially at night or sunset. the room was spotless and was very welcoming the bathrooms were very modern and i loved it! we did not want to go home! we will most def. be returning and letting friends and family know of this fabulous hotel!!',happy
id31295,' my hubby and i stayed at the edison for six nights - we had read lots about the edison being an older but adequate hotel. we were satisfied with our small room older and smells old but clean. housekeeping services were great and the air conditioner worked. they need to some work on the hotel as a whole though and more than a coat of paint. we only ate in the restaurant in the hotel once but got coffee every morning from there as there was no coffee maker or fridge in our room. the staff is the restaurant are friendly and efficient. the location is incredible - close to everything you need including subway stations. the only really negative experience we had there was with the front end staff. the bellman and security men only responded with a head nod when we greeted them when leaving the hotel or coming back in. front desk staff were strictly business. they need to become more friendly - we found every other new yorker incredibly helpful and friendly.',not_happy
id31296,' i booked this hotel direct through their website and got an amazing deal as booked quite far in advance. we just used the hotel as a base for seeing dc and the room had all the facilities we could need. very clean. very comfy bed. view from the window was not great but that didnt bother us. the room even had a little kitchenette with fridge. coffee maker and safe in room. location was very central - easily walkable to all the sights museums and georgetown. overall i would recommend this hotel and stay here again (if i can get a good advance deal online).',happy
id31297,' my husband and i stayed here in early august and found the hotel staff to be wonderful they were very friendly and able to assist with any questions we had. bed and pillows were comfortable large range of tv channels flat screen tv shower worked well with various showerhead settings (pulse needle soft) rooms kept very clean a credit to houskeeping. my husband found the airconditioning to be a little noisy (he is a light sleeper - it did not bother me). tea and coffee making facilities were fantastic (if you can say that about tea and coffee)! soaps shampoo-conditioner was of good quality. free breakfast and use of business centre for free internet which we thought was good. hotel has laundry facilities (washing machine & dryer $-.-- for each so have your quarters ready - we really appreciated this after being in veges - days prior). hotel is very easy walking distance to walk of fame (as name suggests) chinese theatre hollywood bowl kodak theatre you can see the hollywood sign from various locations at the hollywood highland shopping centre which is very close by.you can catch the train (metro) - station ($-.-- each way or $-.-- all day) to universal studios. disneyland is about a -- minute drive away. our only complaint - we stayed on the -rd floor and found that it was a little noisy in the mornings due to the breakfast room being above us on the -th floor so from around - am to -.--am (breakfast is from -.-- to -.--) we could hear the chairs etc being moved-scraped about against the floor. this was only a problem for us because we were not getting up until a little later due to having trouble with getting used to a different time zone most people would be up and about but with us coming from australia and staying in vegas (and being up all night and sleeping during the day) before coming to la it was difficult for us. if you want a great hotel to stay at near everything then this is the place for you! staff and hotel are of a very high quality so thank you to them for providing a home away from home.',happy
id31298,' excellent hotel so close to grand central station times square etc... the rooms are modern and clean and a good size for manhattan. go up to the --th floor to see the empire state and chrysler buildings at night. also we didnt hear much traffic at night which is really good for manhattan. id definitely stay here the next time in new york.',happy
id31299,' i would not recommend the hotel for many many reasons. #-. service and attitude - really a mixed bag. some staff very helpful and friendly and others just talking amongst themselves and ignoring the guest. #-. lobby - so unattractive cold and unwelcoming. #-. location - although convenient the restaurant was closed mid-day and there really is nothing for sit down in the immediate area. #-. breakfast at shula is - terribly overpriced and the fruit was brown. #-. rooms - clean and comfortable but i asked for an non-fragranced room and guess what i got after two rooms moves a fragranced room. starwood has to get rid of these awful smelling rooms deodorizers. those of us with allergies and asthma cannot stay with you. this is dangerous to our health. bottom line i love starwoods but found this westin a big step down from the brand that i had imagined. you are over promising and under delivering. sorry but it is true. ps: stay well is not a good brand line since you obviously do not care about those of us with severe fragrance allergies',not_happy
id31300,' after on overnight car trip with several young kids this hotel was a great place to finally hit the sack. we were a little underwhelmed with the hospitality at this hotel run by a hospitality school but that was a small issue. the room was very clean and we especially appreciated that the suite was a real suite with an actual door between the living room and the bedroom. both housekeeping and maintenance were quite responsive.',happy
id31301,' staff was just supurb. the day after we arrived on ----- for my parents -- wedding anniversary my dad had to be hospitalized. we were there for - nights and - of them for him were spent in the hospital. the staff was very gracious and helpful during the time we were there and the concierge recommended a doctor for my dad to see. i regret that he was not able to enjoy this trip. we had planned it since march. i hope some day we can return. i cant say enough about our maid he was just so pleasant and caring once she found out about my dad. i believe her name was kathy. please let her know we appreciated her prayers and thoughtfulness. i hope we can afford to come back to stay again. kind regards chris schmidt ---.---.----',happy
id31302,' this hotel is on the south side of charlotte which since we are going south in the morning should mean that there wiil not be much traffic. it is very close to i--- but the restraurants and gas stations are on the other side of the highway. not really much of a drive though. the hotel has a nice lobby but the front desk staff did not seem particulary cheerful. this is our first time here and it would have been nice if someone had smiled or seemed pleased we were here. the room is clean and there is a decent size counter in the bathroom but the place is on the verge of showing wear. i give it another year then...it might look too worn. we have a king bed room and there is a fridge and coffee maker in the room as well as a chair with a foot stool. the internet was very easy to hook into. there are real glass glasses and ceramic mugs which is nice. one of the phones in the room is cordless which is also a nice idea. when we asked the front desk where the restraurants were we were told in this mall or over somewhere and handed a couple of print outs with the names and descriptions of the restraurants..no map....when youre new in town and someone says at the south mall ..that is really not much help. my other dissapointment was that there were not laundry bags in the closet. all in all this hotel was okay..not great but okay clean and the area is quiet . my biggest compaint were the indifferent staff. on the wall in the lobby are some reward placks for hospitality in ----...hmmmm perhaps theyve had a managment change??',not_happy
id31303,' this is a regular stop on family trips between wi and wv. always friendly staff and updated clean rooms including a really nice pool area. and as always for us our four-legged family member was able to stay with us!',happy
id31304,' as an attendee of a national education conference i booked a room for myself and my husband. perhaps it is an artifact of local custom or my outdated expectations in an increasingly unmannerly world but i expected at least a friendly greeting upon arrival. transactions were strictly businesslike with no hint of personal interest in our comfort. i had requested a microwave oven in the room for the convenience of preparing food required on a rather restricted diet. i even called twice to confirm our reservation. when we found our assigned room my husband walked to the front office to again request the microwave. the gentleman who cheerfully and promptly delived the microwave to our room deserves mention as the only person who acted in a welcoming and friendly manner. ive stayed in some pretty crusty rooms here and there and while our room was not filthy by any means we were uncomfortable with the carelessly neglected cleaning details that make the difference between a pleasant stay and one that we are anxious to end. greasy prints from someone is hairy head on the large mirror next to the bed and a towel rack so encrusted with ancient dust that i didnt want to use the towels are two examples of what i should not have to mention. furthermore we found the cleaning staff oblivious to common gestures of civility such as returning a friendly hello or good morning from ones guests. housekeeping staff gossiping outside the rooms was a frequent activity we witnessed during our four night stay and really havent seen in even the most humble hotels we frequent. an antiquated noisy and barely functional air conditioning unit was the source of continual frustration. our ground level room was very convenient for parking. there are certain human activities which require privacy. unfortunately thin walls and floors resulted in the perception that guests above us were urinating loudly in the same room. it was the kind of experience that might make you want to plug your ears while wincing in disgust. landscaping was outstanding and we compliment all who have a hand in maintaining the lushly planted and mature grounds. the view from our room to the close rustic hills was lovely and one could imagine being a guest during the heyday of this hotel during the ----s. the best western seven seas has the potential to be a lovely funky vintage hotel which is what we happily expected when we booked our room. with some attention to personal interactions cleanliness an updated cooling system and sound-proofing this could become one of the preferred hotels for those who are looking for something a little different.',not_happy
id31305,' we stayed at residence inn while vacationing in san diego. we picked this hotel as it had a - room suite a kitchen area and free breakfast and dinner. since we were so busy being tourists we didnt spend a lot of time in the room. we did take advantage (if you can call that) of the free meals they offered. bottom line the food was subpar - probably equivalent to really bad hospital food. the beds were ok. the pool was pretty small but probably no smaller than other places. location was excellent. overall just an ok stay.',not_happy
id31306,' i had booked the hotel over the internet and since first time to ny really didnt know what to expect. it was all good! the room was exactly as described...small but everything required was there the location marvellous and the continental breakfast was more than adequate. staff were attentive courteous and very helpful. thoroughly enjoyed the two nights at the night and when returning to ny would visit again. walked to macy is central park and the subway is only around the corner. loved it.',happy
id31307,' the rooms were on the large side but unfortunately no view. it was a nice touch to have mints apples and - bottles of water waiting in the room when we arrived very nice touch. the breakfast room was to small and very crowded so we did not stay to have breakfast at the hotel. is centrally locacated and short walk to almost anywhere you want to be in downtown seattle.',happy
id31308,' i am not sure of the correct spelling of these employees names so i start with offering my apology if the spelling is incorrect. however i want to compliment both of these people on their exemplary service respectively as well as their professionalism. many times people will take the time report all of the bad things that take place around us but today i am to report on a wonderful experience. i hope that preshess and richard will keep up the great work and that it did not go unnoticed because sometimes working with the public can be a monster!',happy
id31309,' this is a great hotel to take young children to because it is amazingly clean and the staff is exceptionally friendly.',happy
id31310,' the junior suite is really just a decent size hotel room with a queen bed and queen pullout couch. however in nycthat is a luxury the bed was very comfybut the couch pullout was not the best. the lobby is small but there is a business centre on the --th floor with several computers and printers. staff are friendly and accommodating. the locationa couple of blocks from central park is fabulous and there is a decent coffeeshop in the lobby of the park central which is attached.',happy
id31311,' this is a really elegant hotel though scaled so it is not off putting. the location could not be better. our room looked out over lafayette park the leaves beautiful for autumn. we had some bumps getting into our room (late) and luggage snafus (couldnt seem to get it to us) and our first night going out for a cab we wondered if we were invisible. but the staff worked hard to overcome these start-up issues and we had a very pleasant stay. when returning to dc i suspect well overlook these issues and make the same choice again. our room a junior suite had - large windows which i loved and was very attractively and comfortably decorated. the bedding was some of the best there is. on the downside the bathroom was tiny -- marginal by comparison. only a holiday inn level tub w- shower (no over-sized tub or separate shower) and the faucet handle fell off when used. single lav with virtually no counter space.',happy
id31312,' my wife and i planned a birthday party for my daughter is --th birthday. we rented the black label room and the tycoon suite which are the magnificient seven suites . needless to say these suites came with a price tag. we also agreed to the no food policy and that for the party we had to order everything including an open bar for adults from the hotel. yet when we got there i was informed that not only i am not allowed to take photographs i had to check my camera in at the front desk and wont be allowed to get it back until i check out. ok no camera? on a special occasion that we spend thousands of dollars preparing for and i am not allow to take photos of my daughter is birthday? i have no idea what the reason for zaza is policy but i think it is ridiculous. i could have kept my camera in my luggage and went to my room without any stopping my from snapping away. and ok the - suites we rented for the night well hate to say zaza ive seen better. you dont even measure up to the suite i stayed in the peninsula shaghai and it is not even any more expensive.',not_happy
id31313,' when we can here we had high hopes. i knew i would have to fight chicago downtown traffic so i expected that. we were greeted friendly enough at the congress and they took our bags until we checked in. when we did check in and went to room --- i noticed the beds are nothing but a mattress on boards. the mattresses were shorter than the beds and the light did not work in the bathroom. we called three times and no one came. when we took showers the next day we had to put a lamp in the bathroom for light. as for the shower; it didnt drain. it was always ankle deep. so when your looking for a historic hotel for an experience in chicago dont pick the congress. it is way too expensive to throw your money away for a lousy room and maintenance.',not_happy
id31314,' courtyard is are normally alright but this was a joke... ill keep this short sweet...and to the point. --thought room was clean. (-) roaches scattered when lights came on....and pubes on toilet and floor made me gag. cheez-it crumbs from previous guests were not vacuumed up over our --day stay. --they double-booked our room. as i was getting out of shower a lady and her two daughters walked in....can u say awkward?.....i can. this is ---% true. --drunk people running around and wrestling up and down the hall way above us until --:--am. we called the front desk for help....and they blew us off. --friendly front desk staff (most of the time) --food was typical marginal hotel food --food service was awful from some emo dude and girl. too cool for school. --shuttle did not run as often as front desk stated. had to get a lift home (-:--) from fairfield inn shuttle. (us and - other families) --pool was ok....but wayyyy too small for amount of guests. got cramped really quick. on the plus side the outdoor bartender was great. ---a room was not ready until -:--. isnt this why a reservation is for? isnt this why they make you check out by --:--? said it was not ready yet due to cleaning. i thought a room was reserved by -.....if you cant have rooms cleaned by - for prepaid guests...then hire more staff. unfortunately you have to learn from your mistakes....we did.....and we know better now and will not come back. do yourself a favor and go somewhere else. my family deserved better.',not_happy
id31315,' i was disappointed my husband was not able to join me on my trip to san antonio as the riverwalk vista was cozy and romantic. i dont care for big conference hotels and the riverwalk vista is personal with a terrific breakfast and comfortable rooms. a five minute walk will get you to the conference hotels - you will need it after sitting all day. great views nice afternoon wine and proximity to the riverwalk make this a wonderful getaway.',happy
id31316,' we returned to this hotel for it is excellent central location and splendid slightly colonial feel. not a typical modern luxury hotel. this time it didnt quite meet our previous expectations. the courtyard restaurant was closed all the staff seemed only interested in fawning over one to gain tips (except the cleaning staff who were lovely) and the prices (in a recession) seemed even more excessive. nonetheless it does still have quite a fine stately feel about it if you dont mind paying a premium.',happy
id31317,' this hotel was clean well located and has a great staff. kudos to elvin one of most professional and accommodating front desk agents that i have seen in my many travels. breakfast was good average for a hampton inn. room was small but very clean and comfortable. we will stay here again.',happy
id31318,' the paramount offers a quintessential nyc hotel experience. it is on a theater block right in times square at the center of all that makes nyc such a great place to visit. the staff was accommodating friendly and courteous check in was a breeze. the lobby is modern and bustled with activity. the hotel comes across as hip and happening; there were lots of european travelers british german and scandinavians as well as plenty of americans. people watching was worth the stay. i had a fine reasonably-priced breakfast at the hotel and the bars were excellent too. the rooms are actually larger than i thought they would be and well appointed in all respects including the flat screen tv. definitely will go back and you should try it too.',happy
id31319,' fantastic hotel ! elegant and unimposing. large rooms. excellent service. right around the corner from everything !! great restaurants nearby. we wouldnt want to be in one of those hotels where you step out right into times square. we would most definately stay at the michelangelo hotel again !',happy
id31320,' wonderful two nights at a mercer studio loft. my husband loved the comfortable king bed and our -yrold was very in an extra rolling cot. breakfasts were excellent with the best granola ever! you feel like you are staying at an out-of-town friend is loft! those tubs are perfect for a long swim prior to dinner and a show. cool people in the lobby totally ignoring anyone but themselves which makes for great people watching. we loved the young ladies at reception! a friendly non-snotty but in the know hip stay. the neighborhood has awesome stores and restaurants. dont miss boqueria!',happy
id31321,' my family and i (wife and - yo son) stayed for - nights. we selected the hotel because of its proximity to moscone convention center and the presence of a pool. the indoor pool was a big plus because the weather in sf was about -- degrees - the pool (and the fitness room) were well kept and opened very early (- am for the pool) which was very helpful for travelers from the east coast. overall the facilities were clean and well maintained. front desk staff were helpful and friendly. the room was clean with a decent view. the restaurant had a buffet breakfast which was good although pricey. i ordered something off the menu (ie avoided the buffet) and it took quite a bit more time for preparation and did not come out very appetizing. the location was within a few blocks of moscone and a few blocks of market street. it was about a -- minute walk (-- minutes with a - yo) from the ferry building.',happy
id31322,' we stayed at the inn at the market for - days in august and had a wonderful experience. every member of the staff who we encountered throughout our stay was very friendly and helpful. we had a city view room (or whatever the lowest category of room is called) and it was great. we didnt need a water view from the room since we could just go to the rooftop deck anytime for a water view anyways. the city view room allowed us to do some people watching as well. the room was very clean and up to date. there is a small fridge in the room with some beverages you can purchase but there was also enough room for us to use it to store our own drinks or leftovers from the restaurants. the rooftop deck was so great and i cant imagine staying in a hotel in seattle without it now that ive experienced it. it really was a great place to enjoy breakfast lunch dinner a sunset or any other time of day. the housekeeping service was great and the front desk and bell staff were also super. we even saw orca whales in the bay one morning from the rooftop deck. i would highly recommend this hotel to anyone visiting seattle. great location great staff & great overall hotel experience!!!',happy
id31323,' we booked a room at the hotel max for our honeymoon. we were in seattle for - days and had stayed at the alexis for - nights previously. we saw the hotel max website and thought it looked like a hip trendy hotel. the lobby was very chic. when we got up to our room however our jaws dropped. the rooms at this hotel are impossibly miniscule. we are talking --- square feet miniscule. we booked a queen room and there was the bed with about - foot on either side and about -.- feet to the tiny little desk. the shower was basically a shower stall in a closet and the washroom was the size of a restroom stall in a gas station. now we are not huge complainers but the room almost had us in tears. after a talk with the front desk we were upgraded to a king room for free. which is about the best we have to say about the hotel. the king room was a corner room with a view of - buildings and a back alley. the windows had basically no sound deadening so the sounds of pedestrians traffic the ridiculously loud a-c units and garbage trucks kept us up pretty much all night. the staff were nice every time we had to deal with them. as well the attached restaurant is very nice. the location is great. the parking is valet only and cost an extra $-- per night.',not_happy
id31324,' beautiful hotel with a hip and vibrant feel. my room was ready early and check in was a breeze. my room was oversized and was very tastefully furnished. even the bathroom was large with lots of counter space. the bed was super comfortable and the linens and towels were top notch. housekeeping was excellent. the location cant be beat: just off dupont circle within walking distance of the metro and tons of great restaurants and bars. ive read other reviews that said it was noisy but i was there on the weekend and never had a problem. other pluses include the complimentary wifi the morning coffee and tea service and the manager is evening reception which is a really fun way to end the day and begin the evening. the urbana happy hour in the bar is also a great deal. it was too early in the season for the pool but i can tell that would be a fantastic amenity as well. would definitely stay here again.',happy
id31325,' we were there for - nights went for my son is af graduation. couldnt afford a lot but it was an important trip. the room was not extremely large but big enough for - beds dresser mini fridge and microwave. it was clean showed a little wear but not in ways that were a big deal. the sheets were white and smelled fresh. the shower was clean and free of mildew stains. the air conditioning worked really well too! we didnt eat the free breakfast (neither of us are breakfast people) so cant speak for that. they only real complaint was not very many channels to choose from. my son and others in his class were told by someone on base to direct their family from this hotel because of the location. but it was just down the road from the holiday inn express and other recommended hotels. the area around it was clean but there were some abandoned buildings with graffiti but we didnt have a moment of unease or concern. we were in a back section behind the hotel we didnt see anyone hanging around the area or anything that made us think it was any less safe than any other hotel. we didnt swim but did sit around the pool area for a while one morning. the pool was clean and clear the area around it clean and kept up. while we were there an employee of the hotel came through setting the area for the day moving chairs into place at tables etc. he checked the filers and pump. he wasnt intrusive about it but did his job and i liked knowing it was well maintained. id say you do get what you pay for but if you are looking for a clean place to stay for a reasonable cost this fits the bill.',not_happy
id31326,' i travel to boston for business at least once per month and always look forward to my stay at the ames hotel. one of the newest additions to the morgan is hotel family it is in the heart of boston and is exactly what you would expect from this amazing group. the staff is incredibly friendly and helpful making my time away from home comfortable and easy. also included is the woodward - the restaurant located in the hotel also provides room service and i have really enjoyed every meal so far! (dont miss the burger!) i would definitely recommend the ames hotel to family and friends and look forward to my next stay there!',happy
id31327,' clean rooms nice staff perfect service. a good place to stay when travelling with good shuttle service and perfect and very motivated drivers. if needed we will be back.',happy
id31328,' good hotel for a good price for me it is still hard to understand that everyone in new york takes a tip autmatically. the hotel is on a nice central place in new york. for the internet in the room you have to pay seperate and the breakfast is a bit expensive but very good',happy
id31329,' super hotel! we had a wonderful stay at the orchard! the room was very clean and the staff was extremely helpful. we loved watching the free movies from the cd selection at the front desk. the breakfast was delicious every morning ( many food items to choose from). many people had issues with the bed (earlier trip advisor posts) but on being a comfortable bed- it was! the down comforter and down pillows made us a little stuffy in the mornings so we switched to foam pillows. the staff was so friendly and helpful in this matter. overall we had a great time and wish to return one day.',happy
id31330,' our room was very clean the bed comfortable the breakfast was good and we liked the two-room suite concept. however there were some areas that could use improvement. first of all the couch in the living area was very uncomfortable. the kitchens in homewoods are usually well-equipped but this one had a very limited kitchen. there was no skillet and only one very small microwave pan. there were no pots that could be used on the stove. no kitchen soap. no ice maker in the frig. another place where some changes could be made are in the pool-hot tub area. the homewood has a very nice pool area but we never made use of it because the hot tub was always full of little children. at one point they had three plastic chairs floating in it. there needs to be more supervision of that area.',not_happy
id31331,' stayed at the san diego sheraton suites for - nights in july ---- and enjoyed it very much. the hotel is in downtown san diego and is very close to the airport the convention center the baseball stadium horton plaza and the gaslamp district. fast food restaurants gas stations drugstores and a large supermarket are all closeby. the hotel is freeway-convenient and the san diego zoo is just a few minutes away by freeway or surface streets. the hotel was very nice. the lobby was bright and cheerful and the front desk staff was very helpful (providing us with a selection of take-out menus late one night and gladly re-keying our room when we temporarily misplaced one of our keys). the hotel has a heated pool and your average fitness center. our room was a spacious twin suite. it had a large living room area with a couch chairs a desk and a tv (there is a second tv in the bedroom area). the beds were incredibly comfy and we loved the extra pillows on each bed. the sinks were separate from the bath and toilet which was helpful in our mad rush to get ready in the mornings. the a-c worked well and the cable tv had a decent selection of channels. the room was very clean and seemed to have good sound-proofing as we couldnt hear our neighbors. there was a minor problem with the toilet our first day but the engineering staff took care of it while we were out - we appreciated the card letting us know someone had been there in our absence to make the repair. self-parking in the structure can be dizzying and headache-inducing. like many hotels in downtown san diego the structure is rather small and built on a tight spiral. we had no problems finding a parking space each night and the spaces are larger than in some of the other structures ive parked in downtown. the cost for self-parking was a little high but is in line with other full-service hotels in the area. at the time of our stay the hotel did not provide a free airport shuttle which seemed a little unusual given how closeby it is. overall we had a great experience at the sheraton suites san diego and plan to stay there again next time were in town.',happy
id31332,' stayed here to take in the awesome airshow at mcas miramar on a saturday -sunday stay. we were diverted to this property when our motel called to alert us on saturday about water damage suffered recently at their property . they x-fered the reservation to the above location-check-in was a breeze. the property is very narrow and parking is a bit of a challenge for those with a large vehicle-be forewarned. due to the reasonable pricing the motel was very busy.one side of the motel was very noisy with people yelling over the railing at others below. this is not a smoke free property and the smell of smoke was everywhere including the outside elevator. the good news is that there is an elevator for a budget hotel with four floors. that would be a lot of stairs hoofing all of your stuff to the fourth floor. thankfully we stayed on the quiet side and despite the smell of smoke everywhere our room was clean smelling. our room was one of the smallest weve stayed in- but it did have the - queen beds we requested. the furnishings were adequate and clean but nothing fancy. the beds were made up tastefully with - pillows for each bed and contained a low profile down comforter. we slept well. the bathroom was clean and fresh and had very nice flourishes done with the paper products and towels. additionally the shower contained the wide swinging shower curtain rod that allows one to not feel claustrophobic in a motel shower along with a new high powered shower head. the bathroom tour is complete with a hairdryer. the air conditioning worked without a hitch as did the small scale tv. what you will not find is a coffeemaker clock radio or ironing help - not that big of a deal for the price. the only drawback to our stay was the refrigerator didnt work to keep my insulin cold and that the refrigerator was kept where you would hang your clothing- plus no place to put your suitcase. so if you need a small price-point and desire a clean room this may be a choice- you just have to be ready for the small inconveniences that can be overcome. with the high prices for many hotel rooms in hotel circle this could be do-able.',not_happy
id31333,' i was worried when they couldnt my reservation. but i felt a little better to learn i was at the wrong hotel. in my defense these hotels were were side by side and my wife distracted me with her silly questions like where are we? and are you sure were in the right place ? the bellman carried our luggage next door. from that point on everything went uphill.... which is the opposite of what i normally expect. the service was outstanding through they seemed overwhelmed sometimes but everyone wanted to do a good job. dont you just love texas. our corner room had an excellent view of the ftw downtown arts festival. you go downstairs and there you are....right there in the middle of everything. it was great. we have already decided.....same time same place next year.',happy
id31334,' we really enjoyed our stay at the fairmomt. an easy walk to all the sites a great bar across the road and the hotel really feels special. would recommend it. we also upgraded which wasnt much more but very worth it.',happy
id31335,' we returned to the uk yesterday morning after staying - nights at this superb hotel . the staff were really very helpful . our room was stylish modern yet retro in style clean and very comfortable. even though it was a good -- minutes walk into the theatre district and a short taxi ride to main shopping areas it was convenient for our needs . we both have knee replacements but it did not deter us from walking almost everywhere . when we got back to the hotel from sightseeing it was a comforting to see the empire hotel in lights on the roof from each direction . we would definitely recommend this hotel . thank you .',happy
id31336,' location...awesome. we had a suite...which was really just bigger than a regular room so you didnt feel so claustrophobic. the room was awesome. it was extremely clean as was the bathroom. staff was so very friendly and helpful! the beds were omg! like sleeping on a cloud. they were doubles ...so a little small for my liking but not a big deal. we got room service for breakfast ...that was good too. and they deliver it when you ask! there is however a $-- charge for parking...so we parked our car -- minutes away at a friends house in chelsea. the staff was nice enough to let us leave our car parked out on the street while we checked in and waited for our friend to meet us. they also let us leave our luggage and shopping bags after we checked out so we could walk around boston and make the most of our last day. that in itself was great. ive read on here someone complaining about the slow elevators...well they were fine for me. you have - elevators and -- or -- flrs...people just need to have a little patience. we vacation in boston for a weekend every aug. this was our first visit to the omni...but it wont be our last. i plan on booking this hotel every year. it was less than a - min walk to fanuel hall. there is a parking garage around the corner...i think next year we will park there instead. it is about $---day. oh i dont want to forget the housekeeping. our housekeeper was so great. saturday was downpouring and we went out anyway. we got back...soaked. our housekeeper was cleaning our room...she left us extra towels so we could if we chose to take a hot shower and still have a dry towel for the following morning! so thoughtful! just stay away from the basket of $- snickers...lol and the mini bar soda! oh oh also..we rented a movie for $--.--...(i thought a bit much.) well....about the last --- hr was rolling..and audio was fading in and out. i called the front desk and was told the wind was interferring with the satellite. they took the $--.-- off my bill! great great... clean ..clean hotel. on a funny note....a drunken guest in the elevator told us that we needed to check out the ghosts on the -rd floor. lol',happy
id31337,' stayed at the michelangelo in april ---- for our honeymoon. on arrival we were kindly upgraded to a junior suite and when we got to the room there was -- pink roses and a congratulations card - what a lovely touch! the hotel is absolutely beautiful and our room was lovely spacious and very clean it had everything that we needed. there is a complimentary breakfast each morning consisting of tea-coffee and croissants-muffins-scones. all very nice and very appreciated. if you fancy going out for breaky i would recommend the red flame on w--th street - a -- min walk but well worth it :-) new york is amazing and this hotel puts you in an ideal location it is in the heart of everything and yet is it very quiet and private. applebees hour is a must $- dollars for the biggest plate of nachos mmmmmmm.',happy
id31338,' stayed - nights in september. annoyed about having to pay £-- a night for parking. on arrival we were allocated a room on the --th floor with a stunning view. unfortunately i suffer from mild vertigo and had to change rooms much to my wife’s chagrin as she is not a fellow sufferer. the desk clerk found me ground floor room which was fine. the hotel is in a beautiful spot just off a quite beach. pool was great –nice and peaceful .what a contrast to that pool from hell i had recently experienced at the mgm grand in vegas! surrounding area was nice too with a couple of sports bars nearby. hotel is looking a bit tired but that doesn’t really bother me.however the plumbing wants sorting. couldn’t get cold water out of the taps. bar was cheap during hour but got a bit cold later on in the evening due to the breeze from the beach. concierge was very obliging about hanging around on our last day and stayed round the pool until we left at -pm. would love to return earlier on in the year when hotter.',happy
id31339,' i have stayed several times at this hotel before early morning flights most recently april of ----. ive never had an issue w- the rooms not being cleaned nor with the shuttle not being available. i cant imagine all these people having the same problem and me staying there probably - times within the last year and never having an issue. the staff has always been curteous and helpful. the shuttle drivers come promptly when called. and lastly the rooms were cleaned and well cared for. everytime i have stayed at this hotel i have booked through priceline and saved a fortune off rack rates.',not_happy
id31340,' nice clean modern well laid out and good staff. only one downer they didnt make up our room on day - and were pretty unapologetic. great coffee and food at citizen on the corner!',happy
id31341,' my wife and i were visiting new york for a week and were simply looking for somewhere to sleep between bouts of exploring the city. after a delay on the train were didnt check in until -am the day after our reservation - however when it became apparent that our train was significantly delayed i called and there was no difficulty in arranging for them to hold our reservation (despite the fact that we didnt actually arrive on the day that we had booked in). when we did arrive they were most sympathetic to our late arrival (and apparent exhaustion) and were very quick in handling check-in and showing us to our room. the room was clean and certainly large enough for the two of us. the bed was comfortable the pillows suitably fluffy towels fresh and all in all a convenient place to stay. free wi-fi in the foyer was also convenient when booking tickets online or just passing the time while enjoying a coffee (coffee acquired from the coffee shop two doors from the hotel was quite nice). it is a reasonable walk from the hotel to the tourist sites however i have no complaints as i was well aware of the distances involved when i booked the room. the only potentially negative observation that i would make is that at peak times there was a significant wait for the lifts. unavoidable im sure but inconvenient if you have left something in your room and need to go back. (having not stayed in new york before i am unsure if this is normal however i expect it is). that said i would have no hesitation in staying at the affinia shelburne again.',happy
id31342,' we had a fantastic stay. the suite was very roomy and nice had a great view great staff wonderful location. we loved the roof deck too!',happy
id31343,' this hotel got a buzz write up in the lonely planet so i was curious to try it and they were so right. it is a resurrected --s motel with the car parks transformed into sitting areas native grasses planted instead of concrete and a swimming pool with views of dallas skyline. you feel like a movie star. the rooms are spacious clean bright and tasteful and the original tiling in the bathroom is beaut and looks like new. i just love the of --s architecture with texan desert landscaping. the staff are absolute honeys. there is a shuttle bus that will take you within --min radius all day which is great because it is really hard to get around dallas without a car. the only downer for me was the aircon thermostat woke me during the night. otherwise highly recommended.',happy
id31344,' ...cound not get through to anyone to make a reservation for over -- minutes. they even had the nerve to post an special on socialliving.com and when i called with my voucher i was told there were no rooms available this entire year. socialliving.com tried to call them and could not get anyone to answer the phone either but they refunded my money. i would never ever ever book with these scam artists.',not_happy
id31345,' our recent family trip made us detour via seattle for an overnight stay between sydney and atlanta (round trip). we arrived exhausted and were so to get to and from the airport in a free-- hour shuttle. the lodge was very close to the airport but seemed nestle in a peaceful retreat. this is not a hotel-motel... it is a lovely little lodge that makes you feel instantly relaxed at home and comfortable. close to our room was a free snack bar that included ice cream natural yoghurt & choclolate etc (a big hit with our - year old and hubby). we read later that the cedarbrook has been voted best little hotel in the us. they certainly deserve high praise for ambiance and comfort. they also apparently allow pets and have a fancy room service menu to cater for them. cute.',happy
id31346,' i stayed at this place last february with my bf. it was a cheap price and wasnt located in fisherman is wharf or union square so we didnt have high expectations. but we were pleasantly surprised. the room was spacious i think we got a king or queen bed. there was a whole empty area that would have been enough room for an air mattress or roll away bed had we been traveling with a big group. there was a microwave and mini-fridge which is a huge plus for me and they were clean. free parking which was amazing! bc parking in sf is ridiculous! i dont recall breakfast but there is a lot of local restaurants within walking distance. we also walked to fisherman is wharf one night. the only negative thing is that the walls are very thin. we could hear the television in the next room. and the kids running down the halls.',not_happy
id31347,' i stayed three nights and slept in three different rooms every night. first night the cover smelled like smoke. i called front desk and gave me a blanket as the maid was gone for the day and they couldnt find a clean cover. next day my room had the same filthy blanket. they probably dont even wash the sheets either. i complained and i was told the same excuse so they changed me to another room. the room smelled like smoke and i complained but they didnt have anything else available so i had to stay there. next morning i complained and i got another room again. rooms are very small and not very clean. the sheets have bites from animals it seem not very sure what it is. they dont have a coffee maker nor a fridge. there are other hotels around the area that are better and offer breakfast so maybe try those instead. the hotel has a great location. the front-desk people are not friendly but at least they switched me to three different rooms the three nights i stayed there?',not_happy
id31348,' we stayed here in may ---- and found the hotel to be excellent. room was compact but very clean and comfortable. breakfast was greatly appreciated and of a good standard. location was quite good for getting about manhattan as it is a short walk to -th or -th. also a - minute walk from macey is and only a few blocks from grand central station. if we go back to new york this will probably be the first hotel we try to book.',happy
id31349,' i booked a room because of free shuttle when arrived to houston i called them and said i must take a taxi. ( usd -- ) as was almost midnight i asked by the phone if a room service or some food was available at the hotel on where they said yes but...when arrived nothing was available just snacks but not food at all. the recepcionist was the most rude staff i have ever met. i asked for the manager and the answer was he was not at the property. i took my bags and went out.',not_happy
id31350,' stayed here for - nights. the location is awesome literally a - minute walk to times square. it is a safe place to stay at (we are two females). the hotel is gorgeous the decor and vibe is great. free wifi was a great touch as well. the rooms were really quite hot which considering it was freezing outside was a bit strange so we used the fan a lot only downside of that was that the fan was so loud. but we managed with it. the ensuite was great had everything you needed and extra toiletries etc. there was a safe in the room which was really great to keep everything protected. our room only got serviced once not sure why this is but we were not too bothered. only downside was the size of the bed. when i booked it said a full size bed but it was nowhere near big enough for two adults so beware of this when booking and if you can opt for a bigger sized bed if available - we managed though as it was just a base for our nyc adventures so we were often so tired we just slept through.',happy
id31351,' great price excellent value! great location-- blocks from the empire state building a short walk to penn station and madison square garden. staff was very friendly room was very clean and neat. i would definitely stay here again!',happy
id31352,' if you can book a room with a living area. its not much more but its worth it. i had the best night sleep because the bedroom is shut off and does not have a window so you can not hear the constant traffic and noise leaving you to enjoy your day after a great nights sleep. whilst the living area offers the space you need. the bathroom was only small but you dont tend to spend any time in your hotel whilst in the city. the hotel staff were lovely and the room and hotel area were very clean. it has a lovely cocktail bar next door which is open quite late. it was an excellent base to go up or down town. it was better than i expected for the price we paid. if you can go to the ritz to the king cole bar the cocktails are amazing!',happy
id31353,' i have stayed at w seattle three times now (once each in ---- ---- & ----). and each time my opinion of this property has dropped several notches. during my first stay i found the hotel to be a warm cozy respite from the hectic world outside. i was impressed by the trendy decor and friendly staff. the second time i felt the same about the hotel except that i had noticed that the staff was colder and didnt exude much of a welcoming attitude(especially one of the rude concierge team members). this most recent time (july --- ----) i realized that i am officially over this w location. the employees were very aloof for the most part - and the ones who werent aloof just werent very friendly and warm. there was the lovely housekeeper on our floor who was cheery and happy. and there were also the semi-friendly bartenders although one was telling us about how unsafe the parking garage is at this hotel and how many break-ins have taken place (!!) and dont get me started on the sleazy-looking concierge staff! the hotel is also looking a little worn-around-the-edges and definitely needs a little sprucing up. and the hip factor that the w brand has tried so hard to establish is gone. now it seems as though the hotel is appealing to a more low-rent crowd (there were the young couple who were being sexually active in the hallway as the elevator door opened and the guy came in with me while zipping up his pants). im just over it. for my next visit to seattle i will definitely try one of the newer boutique hotels or the doubletree arctic club. w seattle is still a clean comfortable hotel. i have never had an awful experience here. but it has just lost a lot of it is unique appeal - partly attributed to the unfriendly unmotivated employees and the lack of a wow factor. i would stay again but would choose several other hotels first before making a reservation here again.',not_happy
id31354,' we visited chicago last weekend. this was our first trip to chicago. we felt very comfortable and welcome at this hotel. we meant to book the embassy suites on state st but ended up here on accident. we really enjoyed this hotel however. they had a hour with an open bar for two hours on saturday evening. it was still a family-friendly atmosphere though. they also had a really nice free breakfast sunday morning too. the room was typical. it reminded me of a room that i had stayed in at the a doubletree in plymouth meeting pa. the gym pool and hot tub were great features. geographically the hotel was in a great location. we enjoyed exploring the city by foot from this location. the rooms werent fancy but we felt at home enjoyed all of the hotel had to offer and were able to get a great nights sleep.',happy
id31355,' this is a first class hotel all the way. the level of service i received upon arriving was excellent. they had my room hours before check in time and even called me in advance to notify me. the amenities are great there is an exquisite restaurant and coffee shop inside the hotel. if high cuisine is not your thing there is a shake shack right at the corner. i loved it especially late at night. the hotel is two blocks from times square and the subway is right outside the front door. the rooms are very clean although they are a little small it is new york. my only complaint about this hotel is that there are mirrors right next to the toilet which can be a little umcomfortable. other than the hotel is one of my favorites',happy
id31356,' loved the hard rock. incredible staff and ultra-hip venues. plush rooms with all the amenities.',happy
id31357,' nice holiday inn express. good breakfast quiet and clean room. overall. great value',happy
id31358,' beautiful relatively new klimpton property a little off the center of midtown but quiet. most of the staff were nice but there were a few significant problems. the front desk person put me in a handicapped room opposite the elevator even though the property was maybe half full. after being moved the fuse blew in the second room is bathroom and the electrician said this happens all the time. finally the maid didnt change the towels in the bathroom even though they were wet and laying on the floor.',happy
id31359,' we stayed for - nights and miraculously didnt switch rooms once. we had one of the one bedroom suites that we booked through the hotel at a $--- rate (booked early). the room had lovely amenities and was sparkling clean. the staff was very nice. we enjoyed the free coffee in the morning and free wine in the afternoon. i think there were many business travelers which was why it was quiet. the dupont circle location was nice - lots of shops and restaurants for every budget - and a -- minute walk or subway ride to the mall. dont miss the phillips museum around the corner and luna grill for a casual meal. enjoy.',happy
id31360,' well let is the elephant out of the room first - the rooms are small! but you already knew that! now the upside the location is amazing the staff is very welcoming and the french cafe off the lobby has charm off the scale. it is located in a quiet and peaceful part of nyc just a block or two from the action of uber trendy meat packing district! with the money you save at the jane you can actually afford the restaurants and clubs in mpd and the west village! if youre a little worried about the shared bathroom dont be. both the showers and toilets are completely enclosed individual rooms for total privacy. in my experience the marble sinks have always been clean and well maintained. and rarely do you even encounter another person in the bathroom anyway! the only downside is if youre taking the subway to the jane it is a pretty good walk from the nearest stop which is --th st. and - ave. if you have luggage and youre arriving from jfk on the e train for example id suggest getting a cab for a $- ride from the stop to the hotel. ive walked it a few times with wheeled luggage and it is a good -- min walk. other than that dont hesitate to try this hotel - it is both historic and charming - and you absolutely cant beat the value in manhattan. also wifi access is fast and free.',happy
id31361,' rooms were nice with refrigerator and microwave. the continental breakfast could have been better. i was able to print my boarding pass from their computer in the lobby and they did not charge a fee. beds were very comfortable. they are right next to the on ramp that takes you to lax and yet you do not hear any freeway noise from the room. (which was nice!!)',happy
id31362,' i have stayed at the hotel teatro twice and would return on my next trip to denver. rooms are stylish comfortable and well-maintained. (they even provide free water bottles and bathroom scale not typical.) staff is super courteous and helpful. dining options within the hotel are excellent. location is perfect for its proximity to the convention center performing arts center and the nearby --th street mall. my only suggestion would be to enlarge the tiny workout room.',happy
id31363,' we had a great overnight stay with the family at the embassy suites when in dc for a show at the warner theater and some sightseeing. everything we wanted to see was within reasonable walking distance from the hotel. the complimentary manager is reception in the evening and the breakfast in the morning were both excellent. all the staff were very good. valet parking is steep ($--) but it is not out of range from other parking garages in the area. there is a large parking lot available just across the street that might offer some savings.',happy
id31364,' the w hotel experience was absolutely exceptional; however their external partners such as the living room were not as exceptional. we were humiliated and accused by a server of ‘stealing’ her cell phone when i and my partner are paying $--- per night. we are offended to say the least! the value of the phone is not the issue but the rather the nonresponsive attitude of the manager of the living room lindsey. although she made us feel like everything was fine and she understood that the phone was near us and we simply surprisingly handed it over to the server we were asked to leave like criminals at the server’s request. we have never in our lives been so humiliated as tonight. we came to nyc to celebrate my boyfriend’s birthday and i was so sadden by the situation that i was ready to check out and leave the hotel immediately however vitaly panov hotel manager listened to our side of the story. he was kind enough to explain that the hotel has no control of the concessions such as the living room owned by randy gerber. as spg members we know starwood very well and they are very lucky to have vitaly on board. i hope in the future the hotel has some control of these concessions so that guests are treated with respect and are not subject to the mistreatment humiliation and arrogance of the living room. please note that the only reason why we will stay for the remainder of our stay in nyc with the w is due to vitaly panov.',not_happy
id31365,' stayed at the dana recently and was very impressed...rooms are laid out well and bathrooms are nice and large. furniture in rooms is modern but comfortable...and the food...yum! i would recommend the aja oreos....not your standard oreos by any means! the rooftop lounge is also very cool....only a few minute walk from michigan ave...overall great hotel',happy
id31366,' i never leave valuables or money in the room however since i travel overseas a lot i had some old travelers checks in my travel case for emergencies. they were there for at least -- years (fortunately no emergencies). before leaving the house i checked and the checks were in the case. i stayed at the crown plaza (in a suite at that) for two nights and then checked out and headed home. on the way in a cab my wife said strange i had a whole lot of loose change but now it is gone we decided that it was taken when she left the purse in the room to go downstairs but since she never keeps much money in a purse it was not worth complaining. a couple of weeks later i got ready for another trip and checked on the travelers checks as usual. lo and behold - they were not there. the travel case never left me from the time we left hotel to the time we got home. i have stayed in a lot of places from pensions to - star hotels and never never had my travelers checks stolen. i called the hotel and followed up by a letter to the general manager. i was not even asking for restitution because unfortunately i did not write down the numbers of the checks but i felt that the hotel should know and investigate. to date i have not even received an acknowledgement much less an apology or some kind of acknowledgement of responsibility. i would suggest you all look for another place to stay where your patronage is valued and not ignored.',not_happy
id31367,' after reading the reviews posted here i thought this place would be flawless. well it isnt. but it still is a good deal for the $. flaws were cleanliness (dirty stained rugs moldy shower cutain) and night time noise level (freight train air horns all night long street traffic and paper-thin walls; my neighbor is alarm clock at -:-- am sounded as if it were next to my head!). on the plus side the rooms are big free breakfast is very good (fresh-baked muffins are great!) and happy hour is good too. free appetizers and beer cant be bad!',not_happy
id31368,' our family had a brief weekend trip to boston and were fortunate enough to stay here. the hotel itself is gorgeous the rooms are much bigger than we anticipated which was wonderful but the service in this hotel far exceeds anything else. everyone was so accommodating any request was granted and with a smile--it was such a pleasure staying here. if you are able to get a room at this hotel i would not look any further you will not be disappointed! we also had dinner at the island creek oyster bar which was divine. truly a great trip!',happy
id31369,' i just stayed overnight at the hotel montgomery in downtown san jose. it was lovely in every major respect--very prettily decorated in a hip style which was not over the top quiet and dark when needed in the room comfortable. they did a good job of modernizing the building while still retaining some sense of historical character. i stayed in a king deluxe the cheapest room type which was a bit small--though it did have a writing desk. one cant expect an upgrade but i thought they might do it since the hotel wasnt very full. the restaurant-bar (paragon) was pleasant but not crazily noisy or overrun with teenagers as it was at the hotel valencia (which was straining much harder for coolness). the downtown san jose location is good--i was two blocks from the play i saw at the san jose repertory theatre. it is an easy walk to several museums a bunch of restaurants etc. i found staff attitudes to be fine--not obsequious but perfectly friendly. the breakfast was pretty minimal as is so often the case. one equipment problem--there was a fine sounding radio in the room complete with a remote control but it was weak in pulling in stations (e.g. from san francisco). id rank the montgomery with de anza and the marriott as good places to stay in downtown san jose.',happy
id31370,' finding a safe quiet reasonably priced hotel in a walkable location for four older women on a museum tour was a challenge. this travelodge was perfect. they were able to give us two rooms with two beds (not easy to find) and on-site free parking. (arrive early as the lot fills quickly). the bathroom showed its age but then so do we. all was clean and comfortable. the staff helped us find our way around the neighborhood a great walking district (chestnut st.) and we loved our stay. convenient to the legion of honor and the de young museum without have to hassle downtown. well be back.',happy
id31371,' beautiful place in the san antonio hill country about a -- minute drive from riverwalk. had a wonderful - night stay and enjoyed every minute of it. i had a relaxing day where i enjoyed the pool and devoured a book pool side. indulged in a massage and mani-pedi at their spa - perfect little retreat! great service and great value - will stay here again.',happy
id31372,' im not one that has a high appreciation for downtown areas of big cities but this was a terrific experience. from the moment i entered the doors until i was escorted down the hotel steps when departing the next day each encounter with the staff was great. this is not a new hotel and is primarily a business hotel so i didnt have high expectations but i was pleasantly surprised. it is probably good that i wasnt there long enough to get use to it. i would suffer later at lesser hotel properties. of course they are living up to the four seasons reputation for quality and service but my experience went beyond that! everything was wonderful.',happy
id31373,' i reserved this hotel through a deal on hotwire. if i had paid full price for this room i may have felt more strongly about the little things wrong with it. unlike many reviewers i didnt hear the fedex planes all night. instead i heard the forced air vents rattle all night. otherwise the room was clean and neat. the complementary soaps were a bit sub-par for the hotel class. however the shuttle to the airport leaves every -- minutes.',not_happy
id31374,' the hotel was close to the alamo and the riverwalk however there were several homeless people on the sidewalks for two blocks. several buildings around the hotel have been boarded up and except for the homeless we had to walk back to the hotel alone for about - blocks. there was a half inch gap between the door and the jamb and wasnt secure. i would not recommend this hotel for anyone except the tough.',not_happy
id31375,' we chose this hotel because it was close to the station. the station has relocated during a long refurbishment programme. the hotel is also very overpriced for its location and our room was in need of a makeover. no coffee machine in the room. a cold white tiled bathroom like a morgue.',not_happy
id31376,' we arrived on friday -th october after a flight from london were absolutely shattered but were very warmly welcomed by the doorman. booked in straight away and was upgraded to a suite which was fantastic. couldnt fault it in any way the room was huge and extremely comfortable. the room overlooked the cannery music early evening but didnt bother us at all. the wine hour in the reception is a lovely touch gives you chance to chat to other people. we stayed for three days and loved every minute it was fleet week so the bay was extremely busy but every body was so friendly. glad we booked alcatraz online before we went as we probably wouldnt have got on a trip. hired bikes from blazing saddles next to the hotel and cycled -- miles over the bridge to tiburon and got the ferry back a wonderful experience! to sum it up the hotel is great one of the best we have stayed in staff friendly room wonderful the blue mermaid restaurant was really good too!',happy
id31377,' we stayed two nights at the hotel to help our daughter move into dc area house. the suite was just twenty dollars more than a standard room which was also a bargin had a kitchenette and a good view. the room(s) were large for a downtown hotel and was in easy walking distance of everything. the staff was fine if not especially gracious. everything worked which you cant always say. we will look here first to see what deals are available for our next trip.',happy
id31378,' i have stayed in hostels and hotels worldwide and whenever i have had to make changes in itineraries its been fine. but not at pod hotel. i had to check out a day earlier than initially planned and the lady at the front desk told me that i would get a refund on my money. a couple of weeks later when the refund still hadnt arrived i called back to check only to be told that i never checked out so they cant do anything. never checked out?!! i guess either i or the front desk manager was sleeping when we had the conversation and she gave me my receipt. never going to stay there again and never going to recommend it to anyone.',not_happy
id31379,' modern nice business-tech feel. excellent location -- easy walking and convenient to embarcadero north beach fwharf union square and close neighborhoods.',happy
id31380,' during one of our frequent stays within the city we took the advice of our friends and stayed at this downtown location. this hotel is right in the midst of the notorious shopping dinning and entertainment area of the loop (for tourists that is). dont let the mere fact of convenience of this location fool you however as the staff is top notch and the accommodations for a pleasant nights stay did not disappoint us whatsoever. we find there is a difference between a friendly staff and those that make you feel welcomed - and the entire staff was welcoming at every level. my wife and i have made another location our go to hotel over the years however this experience will make us think twice when returning knowing that we will be back again at some time.',happy
id31381,' we first booked a one bedroom suite thinking that the bedroom would be closed off with it is own door. this wasnt the case and though the room was large with a king bed and fold out couch. large bathroom and full kitchen. the privacy wasnt there. the hotel was full so we stayed one night and checked to see if they had something bigger. we were moved to a - bedroom suite and for the cost difference from $--- to $--- the extra money was very much worth the extra bedroom with - queen beds and extra bath. both bedrooms were closed off from the living space in between with kitchen table fold out sofa and chairs and table. we even had a small balcony with two chairs. perfect for our family of four with - adult sons. the hotel is within walking distance to the seattle center and we were able to walk to bumbershoot and avoid the parking hassle. the hotel is also located across the street from chandler is seafood restaurant; a favorite of ours and we were able to watch the seaplanes take off.',happy
id31382,' but it does the trick for a short stay that you want to be cheap and right by times square. i am giving the hotel a ---: - for the price and - for the location. it deserves nothing else. the check in was pretty painless. i have waited longer at nicer hotels. our room was on the --st floor we had a room with - double beds (there were - of us). it appears as though some floors are renovated and other are not the --st floor was not one of those renovated floors. it reminded me of a building out of a law & order episode when the detectives have to go bust some low life. the hall-ways were not pretty. our room was small and had this horrible carpet well - different carpets. it was pretty funny. the tv was at least -- years old and had not remote but it did work. the ac was small and thankfully it did the trick. we were very happy that the beds-sheets looked clean. the bathroom on the other hand....while not overly dirty did have a massive mold spot in the shower. it appeared as though it were alive and ready to pounce on unsuspecting guests while they showered. i reported the mold to the nyc health department afterwards. overall if you are looking for a cheap place to crash right beside times square this may be your best option. however if you are staying for any longer than - night just pay the extra or stay further from the city. i would also avoid this place if you are travelling with children. think of it as a gigantic filthy old hostel.',not_happy
id31383,' the location of the hotel is great i.e walking distance to most broadway shows times square and sight seeing pick up locations. would recommend this as a place to stay for people who want to be out and about the central location gives you a lot of flexibility to get anywhere.',happy
id31384,' we really enjoyed our stay here. it is very convenient to all of the old city attractions in philadelphia. great restoration on the house itself--really more of a b&b. staff does serve you breakfast as a group with other guests. the noise from the subway nearby really isnt that bad....just a little rumble. no elevator so plan on bringing smaller bags to lug up the narrow staircases. luxurious towels and sheets...great for the price!',happy
id31385,' we stayed at this hotel in august ---- for - nights. the hotel lobby was a non-stop sea of people but the staff and concierge were always friendly. we didnt realize until we got there that the hotel was in times square. great location! the hotel cost was a bit expensive but well worth it ! conceirge was nice to recommend some great places to have dinner that were within short walking distance. good news since i wanted to dress up and wear heels ! my husband and i would definately stay here again.',happy
id31386,' this is a good hotel.the rooms are very big and comfortablealthough a little dark.we stayed in winter but i would have thought that the air conditioning would be loud in summer.the breakfasts were lovely but the dinner was only ok and the restaurant and bar area is slightly cold and uninviting in the evenings. overall this hotel is good but not for lounging around in the evenings.it is in a very good location though so there are ample restaurants bars & shops nearby.',not_happy
id31387,' toilet broken told it would be fixed but never was. smoke detector started chirpping in middle of the night so worker came up to take care of it but brought no ladder so asked us for chair to use. detector just needed a battery but solution was for guy to just take detector & not replace it. loose-defective light fixture by bed. noticed some small black bugs in the bed.',not_happy
id31388,' we had a great time and everything was clean...thank you! we had - teenagers that could basically take care of themselves in the waterpark area and - nine year olds that we kept a closer eye on. i was very comfortable with how the guards kept an eye on everyone so it made it less stressful for my husband and i. very spacious room we stayed in the - person suite.',happy
id31389,' my husband two friends and i recently stayed three nights at the sofia hotel in san diego is famous gaslamp quarter. we enjoyed it very much for the following reasons: -prime location for walking to horton plaza and -th street for nightlife and dining. -small rooms are very cleverly used. they are chic and efficient. -quiet at night! i was never bothered by hallway traffic during the night. the only complaint isnt really a complaint... but just a reality. the hotel is valet only at $-- per night. those who know san diego know there is no such thing as free and convenient parking there... so just plan for the valet and enjoy not having to fight for a parking spot.',happy
id31390,' the renaissance hotel is located about a mile away from philadelphia international airport with shuttles to & from the airport every -- minutes. it is part of the marriott chain; so you can grab a few more points. there is a concierge lounge for marriott members with light snacks if you dont need a large meal but there is also a restaurant in the facility somewhere. theyre renovating so there are lower rates available to business travelers during the work.',happy
id31391,' in coming from virginia on a very hot day we were caught in traffic. i called the hotel to reconfirm our stay and our check in of -pm. when we arrived the ac had been cut off in the suite. after leaving the hotel room for - hours the room finally cooled down and was comfortable. it would have been very nice that after receiving the call that we were coming the ac should have been turned on making the suite comfortable. to come in from the heat and then into a hot hotel suite.........not good.',not_happy
id31392,' the location was the best part of the hotel experience; just a block off union square and the beds were comfortable. the promised robes and coffee maker (even called ahead the day before to confirm) were not in room and the staff seemed surprised that we wanted these when we requested them. also be aware of the $--.-- a night parking fee. the second night someone was smoking in the room down the hall and a call was placed to the desk. smoke continued to enter our room so a second call was made and the gentlemen at the front desk seemed annoyed and told us he couldnt find who was smoking even through the hall was filled with smoke. they finally opened a window but my daughter is allergic to smoke and didnt sleep well since she couldnt breathe. when checking out there was no effort made to compensate or sincerely apologize. they said since it wasnt their fault so they didnt need to do anything. as long as you like like old boutique hotels with a touch of arrogance then this would work for you.',not_happy
id31393,' we stayed recently for five days at this hotel and enjoyed the stay very much. the location is excellent the staff is very polite and helpfull the rooms are clean and convenient. we will definitely stay again at this hotel on our next trip to nyc.',happy
id31394,' very overrated hotel. staff were useless rude and so dumb! doormen were great. location was the only good thing rooms were very rundown (wallpaper falling off ripped bed sheets etc) we had to move rooms coz of the idiots that work there and both rooms were overdue for a makeover.',not_happy
id31395,' i stayed at this hotel while my wife attended a medical meeting and i would have probably rated this hotel worse if i had to pay for the whole price of the room. the property has a good location at the north end of times square but soundproofing is poor and even though we were on the --th floor we could hear noise coming from the street almost all night long. our room was quite big and clean and service was average but i have had better experiences in other hotels of the same price-range in nyc. internet connection is pretty expensive (-- usd per day). avoid if you are a alight sleeper.',not_happy
id31396,' it is a great location but the hotel is gigantic!!! and the rooms are very very small like a closet... the bathrooms look old it took awhile for our water too heat up.. we didnt spend a lot of time in the hotel because of the size and it was halloween weekend.. but we did go to the diner every night that stays open ---- ; its great breakfast comfort food that doesnt cost an arm and a leg and it comes out fast i dont think i would stay here again unless the price was a little better we paid --- a night not including taxes and fees.. but i did enjoy having a real nyc experience',not_happy
id31397,' the good- the hotel is charming. it has so much personality and history and it was great for that. the bad- construction noise from h*ll! expect to be woken up at - am et (especially hard if youre from another time zone) to the sound of jackhammers. it sounds like theyre literally drilling in your room! they even put earplugs on the nightstand- i tried them but they didnt help whatsoever. upon check out the front desk said there was research recently done that showed --- of all ny hotels are going through similar construction. i was too sleep deprived to tell her that i stay in ny quite often for business and this is the first time ive ever been kept awake at night (im not even a light sleeper!) i also told her and i quote this is a great hotel but im not even going to think about staying here until the construction is over. if you want to sleep the hours between - am and - pm (and on vacation you probably do or at least come back to take a nap) stay away. this is the first review ive ever done on tripadvisor- i usually lurk but i had to speak up on this one.',not_happy
id31398,' we booekd through another outlet and were given a bottom floor room. the room was clean though a poor layout. also the decor really needs to be updated or the shower facilities. gym was good but i dont think this place should be a four star for rooms maybe facilities. good location. asked for late checkout and they said no. only free wifi in lobby which was good for us.',not_happy
id31399,' old located next to i-- loud traffic noise exterior entry located in a substandard part of town horrible breakfast mattress was hard pillows were flat towels and soap are dollar store brand. the clerk swere frendily only good aspect of this hotel.',not_happy
id31400,' my wife and i spent the evening of ------- at the w in seattle to celebrate our anniversary. all i can say is that every aspect of our stay was top notch. the service the staff gave us was wonderful espescially their concierge jesse lee. he went above and beyond to make our anniversary celebration wonderful. the bar and the resteraunt were both top notch. great drinks in the bar as we spent a few hours there that evening and our waitress was awesome. we ate breakfast in the resteraunt sunday morning and they actually made me something that was not on the menu! excellent food and service. i dont want to leave out the room... we stayed in a fabulous corner room. requested a higher floor and got floor --. great views!!! even better bed an pillows. so flipping comfortable! i guess my only complaint is no coffee maker in the room. starbucks is directly accross the street so all in all not the end of the world. overall our experience was wonderful. it was our first stay but will not be our last. thank you w!!! karl & susan rue',happy
id31401,' i really enjoyed my stay at the allerton. it was in the middle of all sorts of stores bustling with people and events! i could always find something to do around here. also the condition of the hotel is excellent. my room had a good view and it was beautifully furnished. look forward to staying again!',happy
id31402,' having a small kitchen makes a hotel room so much more pleasant for my husband and me and so the affinia gardens met our needs well. our spacious room was at the back of hotel and we enjoyed the sense of space that this northern view affords. because our hotel rate was not discounted i was peeved by the internet fee; it seemed a high charge for a feature i consider basic. some aspects of hotel were a little tired looking but everything was clean and comfortable and we were quite satisfied with our time there. were usually west siders but well come to east side of nyc again if we can score discounted rates at affinia gardens.',happy
id31403,' great location for us but climbing up nob hill may be an issue for some. the rooms are dated but are generally pleasant in appearance. the hallways are not to the same standard and reveal a high degree of wear. wear in our room was also an issue. the bed was worn to the point that there was a dent from countless people sleeping in the same spot. i kept sliding away from my partner into this dent. the shower didnt work properly. there were multiple broken globes in our room. the main issue it this hotel is cleanliness. our bathroom had skum on the floor. the drinking glasses were not cleaned and had lipstick on them. there was an ice bucket in our room full of stagnant water. no complimentary tea-coffee in your room. complimentary tea-coffee in the lobby before -am only. what a joke. in the hall outside our room there was an area where something had been spilled with lots of crumbs on the floor - very obvious (see photos). this was not cleaned up for - days! it was still there when we left and can only assume given the standards of cleanliness is still there. the other disgusting thing was that room service plates etc that are put out are left sitting in the hall for long periods also. this is a big detraction. so in summary - not a high end hotel. enjoy the magnificent lobby because thats as good as it is going to get. we complained about some of the things above. others we couldnt be bothered with as we were otherwise busy enjoying the holiday and didnt want to be disrupted even more.',not_happy
id31404,' we were in town for the indy --- so the hotel was full. check in went well. went to our room which was hot. so we adjusted the thermostat and left for an hour. it still was hot. the engineer came very promptly to address the issue. he moved us to another room - doors down. unfortunantly it was not really any better. so they brought us a box fan which helped a bunch. i just dont think this should be the way a hyatt is....... beyond the air problem we did enjoy the pool and fitness room. both were nice and well maintained.',not_happy
id31405,' simply the most bad mannered staff ive ever encountered with the exception of the two nice chaps working at the front door.. overpriced rude bad mannered uncaring staff avoid at all costs...',not_happy
id31406,' we got a great rate on a package that included aquarium tickets imax tickets and a wonderful breakfast. my kids loved the historic feel of the hotel (particularly the gold elevators) as did i. yes the room with two double beds was tiny but no smaller than many of the rooms weve been in while staying in nyc. since we werent spending much time in it it really didnt matter. everything in the room was clean and relatively new. i cant really find anything to complain about! did the on-line check-in so room was ready early and we didnt have to wait in line to check in. breakfast was much more than i expected...full breakfast buffet with a huge selection. probably wouldnt have eaten there given the price but since it was included in our room price we did and were quite impressed. kids were left milk and cookies for the evening and given little bags with some cool toys-treats. i liked these thoughtful touches. each staff member we encountered was very friendly and helpful. central location was a must for us - quick walk to the t. i would absolutely stay there again.',happy
id31407,' this is the first time ive ever written a review like this but ive appreciated the warnings others have given me on this site so here it goes... my business colleague and i chose this place based on positive things we had heard and the great location. when we arrived there was an odd odor (think kitty litter) in the check-in area and one of our rooms was not ready. when the rooms were finally ready we were told we had to carry our luggage up a flight of stairs to our rooms. no elevator. no ramp. no one to help with the bags. what a first impression. when we got to our room the front desk person said we were in the upgraded rooms by the pool. the rooms were clean but fit for someone who was there to party as the first view was large bottles of alcohol and condoms on the snack platter. since we were there for business we did not think this room was the best fit for us. we then left the room to have lunch by the pool. the staff was so aloof and unhelpful but we stuck it out anyway and remorsefully ate among the men ogling the topless women around the pool. this was around -pm on a weds. we left and went to a business meeting and returned - hours late to request a change of room since the music playing from the pool was so loud. the reservations person on the phone was very kind and helpful but the rooms we were put in were dark stains on the carpet red lights in the bathroom and you could hear the street noise as if the windows were open. it was far worse than the first room. so my colleague and i decided to leave the hotel altogether. the front desk felt a little bad that we were canceling our reservation but the parking guys insisted we pay $-- for the -- minutes we had parked at the hotel the entire day. shocked by the request we handed them our credit card and said what a horrible way to treat unhappy guests at your hotel. then the parking guys told us that their credit card machine was broken and we had to go get cash pay the $-- and then we would get the car. we could not believe it! we refused and after a lot of back and forth they finally let us go without paying the parking. we could not wait to get out of there!! we went to the beverly hills hilton and felt like we were in heaven there after our time at the deplorable roosevelt. on our way out there was a couple in the elevator who told us they had changed rooms twice but were still unhappy. oh we could relate!! this hotel is best for people who want to party and dont mind really bad customer service or carrying their luggage up a flight of stairs to their rooms.',not_happy
id31408,' very good location in the heart of hollywood very clean rooms',happy
id31409,' the hotel is easy to find and only about two minutes from the rental car pickup points. we arrived after dark so this was important. the hotel has plenty of parking space which is convenient to the entrance. the front desk staff were friendly which is nice when you arrive after a long flight on christmas eve. there was a really huge natural beautifully decorated christmas tree in the lobby which gave a cheery welcome to the hotel. the restaurant was closed which was understandable but the staff seemed unaware that there was a ---- open ---- around the corner from the hotel entrance - about --- meters distance. the room was clean and adequate size and in good condition. the common areas in front of the elevators needed some serious maintenance and the elevators were kind of creepy which gave a bad impression and did not reflect the overall quality of the hotel. we would stay at this howard johnson hotel again as it was fairly nice and the location is excellent.',happy
id31410,' we stayed at the hotel the second weekend of october extending our adventure up the coast just before hitting yosemite. the hotel had a great rate for the weekend booked the monday beforehand. for me this hotel is way too large and too busy. reception was quite friendly cordial well informed and showed a genuine interest in accommodating us. the lines and wait were annoying buther service made up for the inconvenience. the accommodation was small with our bags it was not comfortable although being in a center city location we did not spend much time in the accommodation. the bathroom was nice ut the doors were these french styled closet doors which slammed loudly and did not afford too much privacy. kudos to the bath amenities i wanted to steal some extras from the housekeeping cart but did not see any. they were quite special upgraded for sure and wondered if they had been locally sourced. be prepared to wait for anything you may want from this hotel. i will admit that everything utilized coffee concierge and internet was truly good quality. i may be slightly jaded as my preference seems to wain towards something more personal than what i experienced with this hotel. with the pricing they provided intact i would stay with them again.',happy
id31411,' i stayed here for one night and was extremely impressed with the service and room. the reception staff really friendly but not in an overbearing way and very helpful too - we asked where we could get a pedicure and the guy we spoke to directed us to a place around the corner. it was closed so we went back to the hotel and he looked a pedicure place up on the internet and called them just to check they were open! the rooms are lovely; clean and modern and very well-equipped (paul mitchell toiletries in the bathroom) and the bed was super-comfortable. the location is great - just near the river and my room had a view of the corn on the cob towers. id definitely stay there again!',happy
id31412,' we were fortunate enough to stumble upon this place with a hotwire purchase this is hands down the best value hotel weve ever stayed in. you immediately feel like youre at a luxurious spa with both the rooms the grounds and the restaurant. robes in the rooms a big giant bathtub beautiful picture windows and even complimentary snacks nearby! if were back in the seattle area forget hotwire were staying here. it is a quick -- mile drive to downtown easy access.',happy
id31413,' this is a beautiful hotel in a nice location. we stayed there twice and each time had terrible problems. the first time they did not have the room that we had reserved and gave us another one. that one had two noisy broken air conditioners. athletic teams were running wild through the hotel and it was a terrible experience. we were supposed to stay there again on our way back and the manager assured us that things would be different. we tried again on our way back home. when we went to check in our room was not ready. we arrived at -:-- p.m. and we were asked to leave and come back in about -- minutes. when we came back our room was still not ready. we did not get into our room until after -:-- p.m. we finally got in our room unpacked and were ready for some rest. we then discoved that the air-conditioner did not sufficiently cool our room and spent the night in a hot room. the staff was unconcerned about any of our problems and we were treated rudely. our stay was over a year ago so maybe they have solved some of their problems by now. we will never try this hotel again!!',not_happy
id31414,' i stay here pretty often for work as it is close to my office although the last few times ive been in boston i have stayed at the intercon. the hyatt is never going to win an award for it is design in fact when you arrive by taxi you have to go downstairs and then up in the lift to get to reception. crazy. the hyatt boston isnt a flash hotel. but it has great staff who either really care about people orb who at least just dont have the (bad) attitude that so many staff at other hotels have. the other thing i notice is that year after year you see a number of the same staff faces and they are still smiling. that has to be a good thing. the buffet breakfast is nothing to rave about but not bad either. hyatt - an upgrade to this old dame would be great. in the meantime if you are looking for a clean comfortable hotel where the staffa smile at you this is a good choice and judging by the number of children who ere there this time it appears very family friendly too.',not_happy
id31415,' we stayed at the brown palace for the weekend of our cousin is wedding. the staff were incredibly accomodating and so friendly. the hotel is absolutely beautiful and the rooms were very nice. the sunday brunch was outstanding! we were within walking distance to a great many activities including the shopping mall. we had a great time!',happy
id31416,' valet parking at this hotel costs about twice the going downtown parking rate. the valet service continuously stored our minivan in a protected parking garage for - days. we were not informed of any special terms and conditions before letting them have the vehicle. a few hours of continuous driving after leaving the hotel i noticed that the rear bumper had been scratched and the leading edge of the hood firmly dented with paint removed. i took pictures and contacted chain-wide customer service from our destination that evening who registered the complaint. i retouched the bare metal with fresh paint that evening but did not have primer on hand. having not been contacted in the promised time frame i contacted customer service again who then informed me that the hotel would take no responsibility for the damage as i did not report it before checking out. they suggested that i contact the valet service contractor. since then the dent has begun rusting which cost me more time and expense to cover let alone repair the damage. the rest of my well-maintained vehicle is spotless. a. the hotel should be responsible for the actions of their contractors. b. the hotel should provide valet terms and conditions before accepting the car c. the above cited condition can be a catch---. better fetch the car and inspect it thoroughly before checking out ! take some pictures beforehand to be sure.',not_happy
id31417,' stayed at the vagabond hotel in hotel circle over new year is weekend (- nights). i got such a great deal on the rate i figured how bad could it be. the room was surprisingly nice with bunk beds for the kids a queen size bed and a refrigerator and microwave oven. i guess i should have been warned by the big no refunds sign on the counter at check-in. the noise level at night was terrible. after the very loud party in the room below us finally quieted down (about -am) another group started talking and laughing loudly in the parking lot. it was the police not on a call but just talking to someone they knew in one of the other rooms. the second night was almost as bad but the third night new year is eve was quiet.',not_happy
id31418,' we chose this hotel after seeing all of the reviews on tripadvisor so i thought it only fair to add our feedback. we were very pleasantly surprised to find that the reviews on this site had not exaggerated! the hotel is not the swankiest i’ve stayed in but it was a good value mid price hotel. the rooms were clean very comfortable and an excellent size for new york the staff were consistently helpful and friendly and it is perfectly located for all the usual tourist sites and there are lots of good local restaurants close by too - what more could you need! on the negative side our room was very warm so we needed the aircon running during the night but wasn’t a big issue. overall we had a great time would be very to stay here again and will be recommending the affinia --.',happy
id31419,' the price seemed reasonable compared to other hotels in the area i was a little nervous about the star rating however trip advisor and a book i purchased had good reviews. run forest run! first the good the people were very nice and the location was good. the bad too much to report but i will start with the worst. the bathtub clogged-up while i was showering and started backing up up black chunks. i almost threw-up in the shower. the room was hot could not turn off the heat there was a --- crack around the door with bright hallway lights beaming in the breadspread was badly soiled the list really goes on.... i checked my family out immediately. folks at front desk could not help until manager showed-up mid morning. i was so disgusted i wanted to report the conditions to the health dept. we packed up and left to find another hotel we were booked for - nights. the manager was called in early and gave us a $-- credit off a $--- room and no penalty for cancelling the remaining nights which i was grateful. we found another hotel same price on lexington which was wonderful- we had a great trip overall but a bad start.',not_happy
id31420,' i stayed with my wife over the weekend of the indy ---. this is a great hotel with everything you need including a small swimming pool which was very welcome in the indianapolis heat. conveniently located in the downtown area close to the shopping centre restaurant and bars. try the breakfasts in the hotel highly recommended. the staff team were fantastic welcoming and friendly but not intrusive. ill definitely be staying at the omni severin again',happy
id31421,' i was passing through la arriving by train at union station and wanted a hotel within easy walking distance. the staff was friendly the room was fine and the continental breakfast better than average.',happy
id31422,' we spent - nights at the hilton garden inn --th street and i have to say it has been one of our better stays in manhattan -- and the cost was reasonable!! we were in a room with a view of the empire state building - just beautiful. the staff was friendly the beds were so comfy and the room was very clean. there was a fridge (empty! not full of little items that cost an arm and a leg if you take one) and a microwave. the location was perfect for everything - easy access to subway right near macy is and walkable to times square -th avenue even madison square park where we ended up eating and bringing back food for later since we could store it and heat it up:). the staff was really helpful - my daughter left her ipad in the safe after we had checked out so we called once we realized it and they immediately retrieved it and mailed it to our home address. all in all it was a great place to stay with a very helpful staff - and we will be surely be returning in the future.',happy
id31423,' the w dallas is an amazing hotel with a great atmosphere and staff and a great bar. i will definitely stay there again!',happy
id31424,' i travel about -.- weeks per month and am a faithful hilton honors member and this one deserves mention. picked this one because of its aaa price and general proximity tocapital bldgs. rooms were outstanding and hospitality of all staff was extraordinary vrom the maid who helped me get in the room to the maintenance guy who volunteered to increase the water pressure in my room to the restaurant mgr who let me use a table for a business mtg through breakfast and into lunch. the only negative is how the bathroom doors are positioned and if not shut swing open to the walkway. (count on hitting it late at night if you dont turn a light on.) all an all a great hilton property.',happy
id31425,' i had a delayed flight from washington to seattle so had to spend the night at dtw airport. the westin is right inside the delta terminal so it was just a - minute walk from my gate. the front desk staff are very friendly and helpful you can re-enter the airport from their lobby and the rooms are very nice and well kept. if you get stuck at the detroit airport this is definitely the place to stay for a night and not have to take a shuttle from baggage cliam to another location.',happy
id31426,' our stay at this hotel was amazing. in the evening we would watch the sunset over the golf course from our room. the staff here arealso extremely helpful. they gave of excellent recommendations. the best part is how close you are to everything but still able to get away from the crowds in the city.',happy
id31427,' dont listen to all the complainers weve had an excellent time there. the rooms are beautiful... the turn down service was great... staff was excellent... kudos to the bartender! will be returning again! made our vacation one of the best weve had yet.. and we travel frequently.',happy
id31428,' i have stayed at the days broadway previously and was compelled to write reviews describing an awful hotel. a client booked me into a new york hotel for - nights and i was horrified to discover they had chosen the days hotel broadway. anyway circumstances conspired such that i could not change the reservation and i checked in with trepidation. i have to say the improvement is vast. the room was on the --th floor and it was clean the sheets were pristine the bed was comfortable and the air conditioning-heating worked. my only problems were a lack of hot water and the truely awful elevators. it is hard to conceive how they can be so slow. i will have no hesitation about staying there in future.',happy
id31429,' i stayed at the hyatt regency for - nights for a conference and would come back on my own time. i recommend it for couples and friend getaways more than for families with small children as i didnt see many amenities for children. overall pros: -. loved the location easy to get to from the airport and once i got there did not need a car. i could walk for most things to the alamo other sights and to take the bus. it is right on the riverwalk which makes for nice morning walks. also near lots of eateries. -. i found the room to be great and updated. bathroom and room was clean and spacious bed very comfy room was cleaned everyday amenities were fine. -. restaurant- i thought the q restaurant was quite a good value for the lunch buffet ( around $---- with good assortment of choices. had breakfast there one morning and the staff were attentive and friendly. there is also a nice jazz bar called the landing although small. -. staff was very friendly and helpful - sarah ramirez at the front desk was very helpful for me to obtain fed-ex packages all staff i asked for information were friendly and helpful. i dint use the spa so cannot comment on that - only con right off is that internet was not free. best value: i thought it was great i could walk to the alamo and take the #-sightseer bus for $-.-- or $-day pass. this stops at the san antonio zoo museum of art and botanical gardens',happy
id31430,' i stayed at the manchester grand hyatt in may of ---- and the accomodations were so-so. i am a busines professional that travels quite a bit for business and leisure and this hotel would rank average for me. if you are staying here for business then you will enjoy your stay. the hotel is close to the waterfront and a short distance from the downtown area. however if you are looking for a leisure stay then there are definitely better hotels in the area.. starting with the marriott next door. i arrived on a thursday night a at -:--pm and attempted to grab drinks and appetizers in the hotel lobby bar and they were already closing down for the evening. the next day i was relaxing at the pool and noticed you were not able to order food or drinks in the pool area. if you wanted to place an order you had to find a standing phone guess your order (no menus or staff onsite) and request it from room service. overall if you are looking for a luxury resort then this is not your hotel. the lobby and grounds are beautiful.. but the service and accomodations do not make this a must stay.',not_happy
id31431,' we stayed at the residence inn after the horrible thunderstorms we experienced at the end of june. i booked this hotel because we have an elderly cat that was also suffering from the heat. the check-in was very quick. the only problem is that because the hotel is downtown there is a lack of parking or better said parking is a premium. they do offer valet services but we decided to park the car in an adjacent parking lot. the lot lets you park the car overnight as well. because we had no power and a cat in tow we wanted to do early check-in. we called ahead and asked if a room would be available around noon. the rep said she could not guaranteed a room but they would do their best and asked us to call back closer to noon and check availability. when we got to the check-in they remembered we had asked for early check-in and the room was available. the room was well appointed. we stayed in a king bed suite. it had it is own seating area with a comfy couch seating stools flat screen tv and a chair. the decor was modern and updated. there was a kitchenette with a table and chairs granite countertop fridge microwave stove top and kitchen pots and pans serve ware and utensils. the bedroom was separate and there was another flat screen tv. it had a nice closet the sink was outside the bathroom and the toilet and shower were in a separate area. the room was comfortable and quiet. the rate includes continental breakfast which is your typical extended stay kind of breakfast. for one night it was perfectly fine. the bed was comfortable. the hotel is location is walking distance to the inner harbor.',happy
id31432,' i did not select this hotel as it is close to a shopping mall but it helps if you go houston for work with your wife! the hotel is nice has a good parking area a good reception area and attentive valet service. i was give room ---- which is a suite room. it was very large and even with a kitchen (something i do not use very often...). i found the pillows not to be exceptional but everything else was in good working order. the club lounge is a bit small but the buffet was good even if they charged for wine and beer (again us hotels should learn something by looking at their asian counterparts....). gym is small but well equipped only item missing is a crunch bench but that is ok. it is also quite pleasurable to go around by foot for a walk or run. the area around the hotel is full of good restaurants which can be reached by foot so the location is quite good. in all a hotel i will come back to.',happy
id31433,' i stayed at sheraton chicago and towers for almost one week for a convention in early june. cached prices everywhere poor quality of the service and unfriendly-indifferent personnel that’s all i can tell about. i asked for a smoker room and it was confirmed when i’ve made the reservation but on place i found that smokers rooms do not exist. moreover i found a note in my room bewaring that i will pay $--- if i smoke in the “smoker’s” room that i reserved (!?). furthermore the wired internet access is free on the hotel’s site when you reserve but in the room you’ll have to pay $ -- for this “free” wired internet (i stayed at hyatt san diego last year and the price for the wireless connection was only $-- !?). when you enter the room you find two bottles of water on the table with a kind of advertising paper collar that warns you that if you drink that water you’ll have to pay $ -.-- for each bottle (?!). the room is far away to appear clear as a glass and the bath is disappointing with everything moving and falling when you touch. there are few white-grey towels with an embarrassing smell of chemicals (chloramines?). the bed is never changed as well as the soap and shampoo from the bathroom unless you explicitly ask the housekeeper. there is an annoying noise in the room somewhat like a continuous buzz combined with a clock that will rapidly put a stop to your night sleep in the first two or three days of stay and the breakfast is boring with maximum --- alternatives each containing egg bread ham and potato so you haven’t any chance for low-calories diets. in brief the overall impression is disappointing the prices are unreasonable high and my advice is to avoid this place if you have another solution.',not_happy
id31434,' the rooms were well kept. they are actually what a holiday inn should look like. unfortunately the ajoining door between rooms was the source of major niose. the next door neighbors were watching tv all night. i wouldnt have made much of it but with thin walls and with an ajoining door we could hear everything. the tv was on all last night there. i even tried to put a towel under the door. it didnt work. i was up until -am. the housekeeping service also knocks on the door at -:--am. when you get less than - hours of sleep housekeeping are the last people you want to see. also my key cards did not work the second night. when i went to the desk they were fixed but when i tried again only one worked. the staff was not overly friendly. i had to ask for my rewards perks even though it should say so in the computer. the plus of the stay was the lady in the gift shop. she knew all about the tours and which would best suite us. she even wanted to save us money. be prepaired to pay for parking. with aaa=$- without =$--.',not_happy
id31435,' while in boston for à medical convention colonnade was one of the choice proposed by the housing and it was why we were there. nice choice. pleasant staff large room and as we were on the back very quiet. bathroom are relatively small but cleaned and well equipped. as of ten in us we in bathroom... usa today everything morning. we do almost all by feet when weather permits... price is high when out of the convention price...',happy
id31436,' stayed in this hotel for two nights on a business trip. beautiful lobby area. i love the spanish tile. the room was far less impressive than the lobby. the bathroom was the size of a closet. the room was spacious but rundown. no a-c in the common areas . . . the halls felt like a sauna on the --th floor. the meeting facilities were well managed from what i could tell. we had a small conference room for two days. service was good. good location if you want to be in the center of hollywood although frankly i dont know why you would. i expected more for the price location and reputation.',not_happy
id31437,' hotel staff was very unhelpful. the first day there i was blowdrying my hair with the hotel blowdryer and kabam sparks started shooting everywhere and it started smoking we then called the front desk for maybe another blowdryer or getting switched to a room with a working blowdryer and no luck. the maint. man showed an hour later just walked in without even knocking took the blowdryer off told me he was going to replace it & never came back!!! i called the front desk at about -:-- pm to see if it had been replaced (so if not i could purchase one before going back to the hotel) the front desk clerk said yes so i didnt buy one ....well come to find out no blowdryer in the room... we again called the front desk to see if we could move to a room with a blowdryer & she said they were completely booked i asked to speak with a manager and she told me the manager would be there at -am on sunday. we ended up leaving on sunday when check out was on monday & didnt even bother to get my money back.... my stay was horrible and i will never stay at the howard johnson!!!!!!!',not_happy
id31438,' great staff great location - block from grand station - blocks from capitol. comfortable clean hotel. the only thing i wish the beds where queen size. other then that great for the price. service was wonderful. i would stay there again.... - stars!',happy
id31439,' my elderly parents stayed at the silver cloud on a visit to seattle to visit us. they loved the hotel. great breakfast great coffee available all day. nice view from their room. attentive staff. they loved the free shuttle and used it to go to pike place market and the seattle center. my son used the pool and we watched a sea hawks game on the big tv in the lounge. parking was easy and free for guests. we will recommend the hotel to friends and relatives visiting seattle.',happy
id31440,' great place clean friendly. as long as you do not mind stairs it is one of the best values in ncy.',happy
id31441,' decent room. clean. lots of one night in and out travelers so you get a certain type of atmosphere. for what it was it was fine. normal breakfast. not as bad as i see some reviews say. i travel a lot. price was good. pretty far from the new airport but most hotels are.',not_happy
id31442,' stayed one night...rooms are a bit small and dated. the bar is nice with very friendly servers. i find the employees at hilton properties to be among the friendliest and most helpful of any big chain hotel. this property was just a bit disappointing compared to usual hilton standards. very convienent to grand central.',not_happy
id31443,' stayed at hotel eventi two weeks ago (room ----) .check in was super fast.this was my first time staying at the eventi hotel. i have to say my wife and i had a wonderful time there! the room and decor was relaxing and modern. the service was warm and accommodating.patrick and gabriella gave us a fantastic service!! bravo to all the staff at the eventi hotel !!! thierry vanbu and sylvie',happy
id31444,' i spent a week in the chicago area and had two separate stays at the palmer house. (spent a night in oak park for a wedding) the first stay was disappointing but the second made up for it. the first time my boyfriend and i arrived at the hotel we were not offered any help with our luggage. i had three heavy bags and was clearly struggling. the staff was standing around in front of the door but no one could actually open it. it was very windy and the doors were heavy and the effort to open the door made me drop my suitcases. for the age of the hotel the room size was generous. the only problem was that the room was dirty. the dresser was sticky and one of the decorative pillows had a stain on it. the concierge was rude but the dinner recommendation she gave was good. the second time i arrived at the hotel valet immediately greeted us the bellmen helped with the baggage and there was someone to open the door. my party arrived at --am but were able to check in early. (the rooms werent on the same floor but we opted not to wait for closer rooms.) my boyfriend and i received an e-standby upgrade so for an additional $-- a night we got a huge room. there was a dining room wet bar large living room two flat screen tvs and one and a half baths. we had dinner in lockwood one night and it was pretty good. they had run out of the sparkling wine i wanted but there were plenty of other options. overall my biggest disappointment was the gift shop (which i think was operated by an independent group...) the hotel has such a rich history and a beautiful logo but there werent any souvenir options that reflected this. the only hotel specific items were one out dated postcard and a tee shirt. the picture on the post card did not show the current furnishings and decor of the lobby and the shirt was very plain and over priced. i would have liked a hotel magnet or something with the peacock logo.',not_happy
id31445,' employees were most helpful. concierge helped with our tours suggesting ones she thought we would enjoy most. rooms were clean and adequate we had a view from the balcony of golden gate bridge. we found it to be a convenient location.',happy
id31446,' a month ago i stayed at the j w marriott but didnt realize how glorious it was until i stayed at the hyatt. it took -- min to get to the valet-the front is all screwed up. self parking was full (of course. the reservation number had told me id get an upgrade. nope. they could care less. i got room service. it doesnt include salt and pepper-so bring your own. the tub stopper didnt work. i waited and waited for the guy to come and fix it. too tired by then but the next morning-guess what -didnt work. had to be replaced now im watching rt- a russian propaganda channel. please stay somewhere else',not_happy
id31447,' this hotel is a modernist masterpiece with a rich history located right in the middle of things. the rooms are huge and some have views of the pacific. we were upgraded to a very comfortable suite. there is a great health club next door but it charges $-- even for a few minutes on a treadmill. parking and restaurant charges are exorbitant so that the base rate is a bit deceptive. we had a good time but were disappointed by an incident at the valet stand. an elderly man in a wheelchair clearly disabled was leaving a meeting being picked up by a woman in an old model car. although valets were watching none offered to help as the woman attempted to get the man into her car and load his wheelchair into the trunk. i was picking up my car but stopped to help the couple which seemed to offend the valet staff who wanted to get my car out of the way. they never offered to help the older couple. hardly the hallmark of a classy hotel.',not_happy
id31448,' kyle the bartender was very nice and helpful food was great and the manager zach was also very nice',happy
id31449,' this place is completely different from the chain hotels of downtown or the over-priced boutique hotels of up-town and north dallas. it is fun funky and a great place to meet friends for a weekend getaway. the bar is one of the best in dallas with the most incredible view of the dallas skyline.',happy
id31450,' we stayed here for a romantic weekend recently and loved it. it really is the perfect place to stay in ny. we had a fabulous room with a view over the park. the service was outstanding nothing seemed too much trouble. i can only say if youre going to new york - stay here!!!',happy
id31451,' probably found the most secluded place in all of manhattan. the hotel is located on the southern tip of manhattan island on the west side. there is nothing around it nearest subway is --- blocks away. as a new yorker in for a weekend get-away it was nice. hotel is typical ritz....posh rooms luxurious lounging polite staff. my only gripe would be that the lobby was incredibly cold due to the doors opening to the outside',happy
id31452,' i had my first w experience in seattle and im converted. the w is all about creating a mood - youll either love it or you wont. the moment you step into the lobby youre enveloped by the aroma of vanilla candles and the sound of chilled-out beats. the lighting is very subdued to the point of being a little too dark - which may add to the club vibe in the lobby but is a definite security concern on the guest floors. the rooms are very comfortable decorated in an elegant ---- is style - bathed in browns dark wood accents window blinds and a sofa in the window alcove. the bathroom amenities by bliss are deluxe! the in-house restaurant earth & ocean is excellent. it focusses on regional dishes & wines - try the seasonal prixe fixe menu accompanied by a wine flight for a culinary education in the delights of the pacific northwest. my only criticism is that the front desk staff could be more service-oriented - the w style may be cool but they should be warmer.',happy
id31453,' recenlty we spent one week at the hotel & - people stuck out in our minds & that of our grandson (-yrs) was the two drivers jeff & rich. no obstackle was any difficulty for these two gents they did what they say they would & when they should but they both went that little bit further to make our stay so memorable. thanks guys. jerry & wendy allen september ----',happy
id31454,' my family of four (- boys ages -.- and -) recently spent four nights at the hotel del sol and could not have been more pleased. we found the hotel on several listings for family-friendly hotels and they did not disappoint. hotel del sol is colorful and uniquely decorated with hammocks and a heated pool in the courtyard. the room was comfortable with the biggest walk-in closet i have ever seen in a hotel and very clean. the only drawback might have been the lack of bathtub which i was unaware of prior to check-in; my youngest enjoys taking showers so it was not an issue for us but if you are traveling with a younger child or one who prefers baths this might be something to keep in mind. continental breakfast was plentiful and easy to take back to the room on trays or enjoy with fellow guests around the pool. the staff was very helpful assisting us with maps and bus routes and other recommendations. the hotel is one block off lombard street in the cow hollow-marina area; the neighborhood felt safe and quiet which is always a plus! bus stops for several routes were only a block or two away and we had no trouble getting to and from all of the major sites from the hotel.',happy
id31455,' we have been staying here at least twice a year for five years. the owners recently completed a makeover on the patio and exterior of the building. most of the bathrooms have been remodeled. more is to come! the view is awesome and the access to the beach shops restaurants and the doggie beach are within steps.',happy
id31456,' i like this hotel. i stay there whenever i go to austin which is about every six months. excellen value and very comfortable.',happy
id31457,' we stayed at the grand hyatt on dec. -- for one night and had a wonderful time! the hotel is conveniently located near union square and chinatown. we got a room overlooking macy is and union square. the room was spacious and the bathroom was large as well. the bed was comfortable and the room was very quiet. the hotel and valet staff was friendly and worked hard to make our stay pleasant. as a bonus i thoroughly enjoyed the snow villages on display on three sides of the hotel lobby. we highly recommend the grand hyatt....cant think of anything negative about our stay there.',happy
id31458,' this was our second stay at the belmont (husband and i first went in nov. ----). fully renovated rooms boast all the amenities from mainstream hotels but with historic nostalgia. unique atmosphere fresh youthful decor attractive lounge with fresh flowers and bohemian accents. comfortable bed with waffle coverlet and fluffy pillows. cramped bathroom with pedestal sink--only room for one at sink. deluxe room (no. --) had a window seat overlooking terrace with mosaic sidewalk. didnt use balcony since it rained while we were there. valet very friendly and helpful. morning breakfast at cliff cafe just next door to the hotel...vanilla bean pancakes and florentine egg scramble--delicious!',happy
id31459,' stayed here for - nights and had a very good experience. staff was pleasant and helpful. morning breakfast was just ok but it was free so cant complain too much. bed was comfortable and room was clean. we were on the --th floor and it is a little noisy to the streets but once we were asleep it never seemed to bother us further.',happy
id31460,' great location. incredible service from the moment we arrived at the hotel to check-in to meal service to check-out. staff went out of their way to assist. highly recommend the hotel great accommodations and service.',happy
id31461,' hamptons are where i normally stay because my company has an account with them. with franchises they are normally run of the mill and nothing exciting. the hampton inn soho is gorgeous. the location is where you want to be soho. the hotel is jam packed with designs inspiration from the beams and columns to their greenhouse. the employees are very warm and welcome. it was hard to communicate with the housekeepers but they were very helpful and cheerful. as usual free breakfast and coffee. if hampton is continues to build their properties with such distinction i will be very pleased. the views on the upper floors are stunning as well. i will definitely be back.',happy
id31462,' we enjoyed our stay at the us grant very much. the property and the rooms are in excellent condition. we were upgraded to a suite as a starwood preferred member and never had an issue with noise that i noted some complained about on lower floors. the staff were all very friendly and accomodating. the conceirge was very helpful whenever we asked about anything we needed help with. every single time we asked for a cab the bell staff found us a nice town car instead at an equivalent or cheaper rate than a tax might have charged......even when we were going all the way out to la jolla. we appreciated the great service very much. the bed and linens were so comfortable we slept well and never wanted to get up! the rooms were extremely clean and well-maintained. the only slight complaint is the furniture in the living area of the suite was not particularly comfortable although it was pretty and of an art deco style. the location is excellent. it is a short walk to the harbor fifth avenue and the ball park. we also walked to balboa park and back because the weather was so beautiful and enjoyed the exercise. the grant grill is classy and relaxing. we will definitely be back. it was the first time my husband and i had been able to really explore san diego and the vacinity as wed always just traveled on business there.',happy
id31463,' this trip was for a meeting for -- people. arrangement was sent up to send a check for the meeting but the accounting department sent the wrong w- so there was a delay in the check arriving to the hotel. the front desk made the group feel horrible as if they were not going to be paid. they called our finance department and wanted either the check or a credit card. the check was on the way because they were given a date the check was issued and mailed along with the check number. that did not satify them so they charged part of the bill on a credit card and then the check arrived so they removed the charges. the break food was overcharged and bad. i would never recommend this hotel to anyone.',not_happy
id31464,' i stayed at the dylan hotel for a girls weekend to new york city. we picked the hotel based on its location and price. overall we were not disappointed. the room was clean beds were extremely comfortable and staff was friendly and helpful. we only stayed for two nights but had our stay been longer there were several little annoyances about the hotel that would have been more bothersome. first we were on one of the top floors and the hallways had no air conditioning. it was one of the hottest weekends of the year and our room was on the border between comfortable and warm with no way to turn the air down. the temperature was ok after you sat down for a minute but it provided little relief from the hot hallway when you first came in. also several of the outlets in our room were not working. the sink in the bathroom while nice to look at was so small that we had to wash our faces leaning over the bathtub. other than these minor issues the hotel is in a great location and our experience was good. the restaurant even opened the kitchen and made us some food when we came in late from sightseeing. for the price i would definitely consider staying at the dylan again.',happy
id31465,' perfect location! on the fourth of july after the firework show the bellboy offered bottled water or juice for us ( we where all thirsty) he took us to our room bottled juices and water and did not accept a tip we where impressed. it was late and he was soooooooo nice! absolutely coming back to this marriott',happy
id31466,' my wife and i spent the week end at the hyatt harborside at logan airport in boston. it was our --th anniversary. they upgraded our room to the --th floor with a harbor view wow what a view. the manager sent up a bottle of champagne and chocolate covered strawberries another wow. thank you for a pleasant stay and the view of boston harbor. you rate a review of excellent. we will return. thank you very much! regards norman baker',happy
id31467,' bad start - dropped off by the airport shuttle but couldnt identify the hotel entrance! in my defence there were a lot of people milling around going to various functions. when i made my way into the reception area it was fairly deserted so didnt have any problems checking in. the design of the public areas is achingly trendy but finding one is way through dark narrow corridors to the elevators isnt a good way to start! for some reason each evening the direct way to the elevator lobby plus two of the four elevators were shut off. the room was tiny - but the view magnificent - floor to ceiling windows looking out over the hudson - surely the whole point of the place - which made the notice asking you to close the curtains so as not to embarass the neighbours rather a joke! odd layout - the lavatory was closed (fortunately - the seat wasnt fixed properly and made much noise when anyone stood up) but the bathroom open to the rest of the room. a huge bath seemed totally pointless - it took up space that could usefully been used for other things and filling takes ages - every time anyone in adjacent rooms filled theirs we were treated to thunderous plumbing noises for -- minutes. i find it extraordinary in these times that anyone would install such water-wasting facilities in a new hotel. the worst thing about the bathroom as others have noted is that the drainage for the shower goes in totally the wrong direction - out towards the room and the fitted carpet. with each shower all the towels were needed to prevent flooding. i cant imagine that the bathroom furniture is removed every day to clean the residue of soapy water.... and no rubbish bin in a bathroom? nice toiletries but useless hairdryer. another irritation - the minibar was ridiculously overstocked with unheard-of alcohols in what looked like perfume bottles (elderflower liqueur ginger liqueur...) but no fruit juices and for the first time ever in a us hotel - and ive stayed in hundreds! - no coffee-making facilities! the room was ok for a single person but even a close couple would struggle - the queen-sized bed is pushed up in a corner against the wall and the space between the bottom of the bed and the window filled with the television. nice design features but poor qualtiy finishes - the table top was very scratched. generally the sound-insulation was poor - apain addition to the plumbing closing doors and people in the corrdiors were more than audible! we found the staff friendly and the location was fine but overall i thought the hotel was pretentious and disappointing and $---+ is way too much to pay for a view.',not_happy
id31468,' o.k. - so we didnt book this room ourselves. it was for a job i had. basically had no idea we were staying here. im hardly ungrateful since the room was paid for us. that stated i probably would not stay here again. even by new york standards the rooms were small. barely any space in the bathrooms and no closet- just a small dresser. it was hard to even move in the room!! room was very noisy and the view was looking into a dirty alley outside. there were stains all over the carpet as well. on the plus side the beds were very comfortable. the staff was also really really nice. genuninely really good helpful people. it is a shame that the rooms were so unclean and too small because the staff was just so sweet and attentive. btw the free breakfast in the morning is very crowded. get a seat early if you can! location was convienent to times square.',not_happy
id31469,' i booked through hotelguides.com. when taxi dropped me off i couldnt believe it. no lobby just a check in desk. reminds me of a hookers handout. rooms are located on outside via locked gates. room was old and smelled. i checked out and walked across the street to the marriott courtyard which was great.',not_happy
id31470,' walking into the roosevelt was a great experience. the lobby is classic and stunningly beautiful. check-in was efficient and friendly. in fact i found all of the staff to be very helpful and friendly - very un-like the rude new yorker stereotype. everyone that i encountered was wonderful and accommodating. the location is great - just across from grand central station a few blocks from times square - and a very safe-feeling area. the only disappointment i had was the sleeping rooms themselves. they were extremely small - which i guess is typical in new york. the bathroom didnt have a countertop or even a proper towel rack. the tv was tiny and the furnishings seemed well old. we did have a couple maintenance issues with our room - which were attended to immediately. but overall the room was a disappointment. in new york though - there is so much more to do than hang out in the room so i still rate the roosevelt an above-average property and was pleased that i stayed there.',not_happy
id31471,' a fantastic hotel and would definately stay here again. the staff were really helpful and the location was great with restaurants ice cream shops etc in walking distance.',happy
id31472,' i checked into the courtyard after a late arrival at san antonio airport and before renting a car to drive to visit family. the free shuttle was a major factor in choosing this hotel and did not disappoint - i had speedy and friendly service to the hotel from the airport and to the rental car lot. i got what i needed - a clean comfortable place to get a good night is sleep. thus the courtyard and pool didnt matter to me. on the good side the bed was comfortable the room was quiet and not much light leakage so i got my good night is sleep. on the bad side there was visible wear all around the room - worn furnishings chipped doors and a bit of rust visible in the bathroom. i also wasnt crazy about the locations of light switches - i did a bit of stumbling around in the dark. the cafe in the lobby looked nice and with a good menu but overpriced in my opinion. so i walked over to the mcdonalds next door for breakfast. altogether i give this hotel an average rating - which is too bad - most courtyards rate an above average from me.',not_happy
id31473,' to get to hotel catch bart from airportget off at civic centre and walk -- yards to hotel. i couldnt find that info before i went there as they did not answer e mail as previous reviewer! check in was very slow as every person in the queue ahead of us appeared to have some sort of problem there were only - computers available for checking in and they could surely do with more as check in time is -pm and everybody arrives at the same time! hotel room spacious and clean with interesting ? view of neighbouring hotel and -th and market. many homeless in area which made walking to union cable car quite intimidating but none of these unfortunate people asked more than once before leaving you alonethe city obviously has a serious problem with homeless people estimated at about ----- with many suffering mental health problems. would recommend hotel to friends despite above . self check out which is a great assistance',not_happy
id31474,' i booked this hotel for a steal on pricineline ($--) and was wary of the reviews but since it is a --star figured it couldnt be that horrible. it was better than expected. our room was one of the recently remodeled.. although not ---% complete. there were light fixtures in the doorway that were mounted but not fully installed. rooms and bathroom are small but comparable to what ive found in the mag mile area. the new bathroom design is strange - there is a window right in the shower that looks into the bedroom. tolerable but odd. love the new asian theme decor! we were pleasantly surprised by the service especially the concierge. it was definitely worth the money to stay on the high end of mag mile - right near louis vuitton and all the best shopping. i would recommend this hotel and will stay there again.',happy
id31475,' my wife and i stayed here for - nights in late april ----. we got a great rate ($---) through the hotels website...would have gladly paid up to $---. this place is brand new the rooms are normal size and have comfy (adjustable) beds hi def tv is nice toiletries refrigerators microwaves and more! we had reserved a king room and were accidentally placed in a --double room. i made a call to the front desk and they were very quick to apologize and move us to a king room. we were on the --th floor and never once had to wait more than --- minutes for an elevator. the hotel was very responsive to our requests (asked for more towels one afternoon asked for directions to places asked for an early check in and late check out etc...) the location is perfect. you are literally -- steps from a subway station that will either take you where you want to go or get you to another station that will get you onto the line that takes you where you want to go. we saw a musical one night and enjoyed a ----- minute to our theater (in times square area - about -- blocks away.) you are steps from macy is empire state building bryant park and many other great places! weve been to nyc five times now and this place especially considering that it was $--- was hands down the best place weve stayed in!',happy
id31476,' this is a run down apartment complex that stinks and is just plain nasty. i dont know what type of other hotels these people have stayed in that have given this place an excellent because it ruined my trip. i actually departed with another night paid. the place had dirty brown water dripping from the ceiling furniture chewed up by dogs and shiney from the dirt. dog hair all over the floor cobwebs on the curtains smelled gross and they gave me the run around sending us to another room a - bedroom at check in. i previously gave a excellent to this same chain in denver so i learned the hard way the name doesnt mean they are all clean. this place is a dump.',not_happy
id31477,' we arrived on an early flight and went by the hotel to see if we could drop off our luggage. lorin at the front desk was very accomodating and we were able to check in early. loved the room. i was surprised at how large the room was. the furnishings looked new and the room was spotless. i am very finicky about cleanliness and usually wont walk barefoot in a hotel room. no problem here. the bathrooms are also large. the bathroom was separated with a toliet and large marble & glass shower in one room and and a sink dressing area and closet in the other. very nice & very clean. the location is great also. we were within walking distance of the waterfront and the public trolley stop is around the corner. hop on the trolley to go to old town. there is also a mall and a starbucks across the street. i wouldnt hesitate to stay here again.',happy
id31478,' i have frequented this hotel on a monthly basis for the past three years and have always found the rooms and banqurt facilities to be clean and the staff rachel taylorlinda talbott and the banquet staff juan and inira to be very accomidating of our wishes. the view and location are great and access from i--- is very easy. as for their banquet menues the food is great and the presentations appealing to the eye and to the pallet.',happy
id31479,' i stayed here - times for total -- nights i must say i was impressed. it was nice and right in middle of financial district. next to china town.. it had all the facilities you could ask for... but i must say it was very expensive around $--- for a night $-- for valet parking $-- for internet.. i wont pay this much for my personal travel.. but i think for business travel it would be perfect chouce',not_happy
id31480,' this is a well-located small boutique hotel. the rooms are very comfortable and well-appointed if a bit small. all-in-all it is exactly what one would expect in downtown boston at the price. i think what sets it apart however is its service. as an example i stupidly left my cell phone on the bed only to realize several hours after checking out. the entire staff even the valet parkers seemed to have been mobilized to find it. two thorough room searches that day by the staff didnt find it. imagine my amazement when i got a call two days later saying that the head of housekeeping had found it by wandering around the hotel dialing my number on her cell!',happy
id31481,' i stayed at the parc -- during a stay in san francisco in late october and i really enjoyed it. the staff were very helpful; the location was very good but be careful of the tenderloin a rough area quite near the hotel. the room was very comfortable generously sized and well appointed. i loved my stay here and will definitely plan on returning. the rate was very good.',happy
id31482,' my husband and i stayed at the hayden hotel during memorial day weekend ----. we had read the reviews on this site and figured hey it cant be worse then the horrible place was stayed in milan last winter! we opted for the shared bathroom room (travelocity price of $--- a night) since we didnt think we would be spending that much time in the room. sure enough our stay was just fine. the price is very good and the location is great. it was so nice to just walk out the front door and be that close to the subway and central park. we really enjoyed that aspect of it. every time either of us used the bathroom it was very clean. in fact ill be honest...i never saw another guest the entire time we were there. i cant imagine that was because they werent booked up for that weekend. when i used the shower (at about -:-- am) i was the first one to have used it that day. that was a nice bonus. the room was small. but again that didnt seem to bother us since we werent in the room that much. the staff was very nice. after we checked out they let us store our luggage in their secure room until our flight later that day. the room didnt look to be very secure but we didnt have any other options. they really should come up with a better solution. the elevator is slow and old. but we werent in too big of a hurry that it really slowed us down. i imagine they intend of getting a new one at some point. oh the room was very noisy in the morning. but that isnt the hayden is fault...that is just city living at its best. it didnt really bother us but i imagine it would bother someone else who isnt used to living in a city. we didnt see any rodents in the hotel. but we did see one outside one night when we were walking back to the hotel. it was huge. good times. final say the hotel is great for the price. i would recommend it to a friend. and we will (most likely) be back.',happy
id31483,' location couldnt be better- in fact it is too good. got woken-up every night after -am as the riverwalk area bars were closing. we were on the -nd floor- maybe the -rd is quieter though i doubt much and all rooms face the street. but price for location is probably a good deal still. unsure why our room rate had to go up on the weekend though. the rooms are big and lots of nicely refurfished wood floors doors casings etc. comfortable bed very clean overall. could have used one or two more ?photos or something on the walls. front desk staff pleasant and helpful. minor issues- the tp holder in our b-rm was broken the shower adjuster-tightener gizmo didnt hold up very well and the alarm clock wasnt set for the correct hour (& it took me quite a while to figure it out!). given the place doesnt have many rooms i guess i was surprised to find issues at all. i was at a conference early every am (see above sleeping issue) so cant speak to the breakfast but the afternoon cookies & lemonade were yummy and the evening wine very pleasant as well. there is a few steps to get your bags to the first floor then elevator to -nd and -rd. (not sure whod be there to help with bags if you needed.) oddly there is a mcdonald is on the -st floor probably making the noise worse but you wouldnt know it otherwise. i usually dont say this but if i had the choice i wouldnt go back because of the noise.',not_happy
id31484,' this is an excellent location to check out a fabulous city! right across the road from qunicy market it is a short walk to boston common one way and the north end (a must for dinner every night!) the other way. staff are quiet and friendly and the room was clean and modern. nice comfy bed too!',happy
id31485,' we spent some nights in this hotel and had booked a queen size room. we were offered an upgrade to a room twice the size of the queen room that we gladly accepted (although it was our honeymoon no free upgrade was possible unlike in the other hotels of our trip). but: the room was very small (wondering how small a queen size room would have been!); the bathroom was nice and clean and the view was nice. the hotel is in a short walking distance of union square and three cable car stations; for breakfast a starbucks is located within the hotel (with free wifi). what was really annoying were all the extra costs for everything: internet (the only hotel on our trip where we should have payed for wifi!) - spa (large pool but not new-well-maintained sauna steam bath) - water (the only hotel on the trip where we had to pay for water!) - and parking (really expensive!).',not_happy
id31486,' this was a very nice hotel. rooms were clean and staff were friendly helpful and professional. the only thing i do not recommend especially if you are traveling with kids is the restaurant--very pricey and the food is not that great. however there are several other choices within walking distance around--mcdonald is quiznos (in same building) ; subway mexican restaurant (few blocks away) and others just ask the staff or security and they can point you the way. the subway is only a block away this is a great way to go if you are going to arlington or union station. the parking is pricey at $---night. the location is perfect and is within walking distance of the mall and the other sites.',happy
id31487,' we stayed here for two nights after easter before flying back to the uk. the staff were extremely helpful and the rooms fine. there was free wifi access in our room free parking and a free shuttle to lax airport. breakfast was quite light but adequate. although the travelodge is in a busy area the rooms were quiet. i was also amazed that they gave me a discount on the second night so i paid less than i was expecting. if youre flying to or from la and need a place to stay this is it!',happy
id31488,' i can not fault this hotel what so ever. myself and my best friend came over from england for a girlie trip and we had the time of our lives. the hotel is sooooooo hollywood. elegant stylish and steeped with history as you walk through the doors its like stepping back -- years in time. it took our breath away. the rooms are clean and comfortable and we had a great view of the hollywood hills. by far the best feature were the staff i have to say i was expecting them to be a bit snooty but i was so wrong. they were friendly and relaxed and nothing was too much trouble. on a few occasions when the concierge was busy the receptionist or the bellman were more than to help us. on our last day our pick up for the airport was -- mins late (i dont recommend prime time airport shuttle by the way). a lovely bellman by the name of dalmiro looked after us fetching us water (it was in the -- is outside) and chasing up the pick up. such a wonderful place to stay and not as expensive as you would think either. well worth the money we will definately be going back. only one small complaint no coffee making facilities in the room.',happy
id31489,' the wedding party and guests had a very nice stay over a - day weekend. the hotel had nice large rooms and bathrooms. i saw several rooms of various family members and was impressed with each arrangement. the service was prompt by the maintainence staff. we had a toilet issue on arrival that was handled. we did have to change rooms when it was determined that the repair could not be done before bedtime but it was to a comparable room just around the corner. they have parking available in the garage with access by an elavator inside the hotel. there is an additional fee but the convenience was worth it. public parking is around the corner and easily accessible if you dont want the hotel charge. the location was perfect across the street from the water. the hotel is connected to a - storey mall also.',happy
id31490,' we booked the roosevelt hotel through hotwire for a great rate ($---- night + taxes) but were a bit apprehensive after reading some of the tripadvisor reviews. although the roosevelt is not a luxury hotel the rooms were clean and the queen-sized bed comfortable. the only strange thing was that between the end of the bed and the tv cabinet there was only about a foot of space through which a person could pass to get to the other side of the room. the location at --th st. and madison ave. gives fantastic access to midtown. they also have a business center that has computers and internet access (for a fee) that we found convenient. for this rate in nyc the roosevelt was a fantastic deal.',not_happy
id31491,' upon arrival the front desk was very informative and helpful. i was delighted to see how clean and bright the room was. room service was very prompt for breakfast and the food was delicious! the restaurant sustenio had the best shrimp cocktail & ceviche...very fresh. the pool is gorgeous and has cocktail servers: that was a plus...pitchers of mojitos were perfect. overall great stay...cant wait to go back!',happy
id31492,' i liked the hotel. the bell men and security were friendlier than i expected. they answered my family is travel questions and provided maps. they dont have room service only breakfast. i didnt experience the breakfast but my mom loved it. the rooms were a good size. they were pretty quiet. i absolutely loved the location.',happy
id31493,' for our first stay in new york my husband and i decided to book the blakely for a - night break purely based on the reviews on tripadvisor. we stayed on the -th floor overlooking --th street after reading reviews but were woken up at -:--am in the morning by noise from traffic and workmen not a good start. the blakely really needs triple glazed windows for a peaceful nights sleep. the lobby of the blakely seems dark and in need of some light by changing the dark furniture and highly patterned carpets for bright clean colours. we were not helped by the bell staff with our luggage from our taxi. the blakely hotel rates averaged at $---.-- per night for - nights felt a bit ripped off compared to other us cities but everywhere in new york was equally excessively priced for what you received in return. the staff were friendly and helpful but our interaction with them was minimal. francisco the concierge was particularly helpful in arranging our tourist days out before our arrival by e-mail but unfortunately we never saw him during our stay. the lifts are small if you have a lot of luggage and take forever. the hallways are dark and narrow. the rooms themselves are smallish and bland and because of the dark furniture they looked dowdy - but it was clean. the bathroom is bright but small. the blakely does have a superb location for walking to central park and times square and rockefeller centre. we didn’t eat breakfast in the hotel but there are two restaurants that seemed to be open all the time on each corner of the street (turn left out of the hotel door) and a café across the road selling coffee pastries and fudge filled doughnuts from -:--am. if you are heading back to the airport ask the hotel for a lincoln car to take you rather than using a taxi it’s only a few dollars more and makes all the difference.',not_happy
id31494,' the san carlos hotel is one of the nicest place i have ever stayed. the service was trememdous rooms are spotless and it is well within walking distance to all area attractions. i highly reccomend the san carlos to anybody wanting to stay in midtown manhattan.',happy
id31495,' very unfriendly people at the front desk i asked for extra pillows i was told that they dont give out extra pillows. on the -nd day of our stay my wife decided to pay cash in advance as we dont want to over spend our money & the korean clerk behind the desk showed annoyance as i requested her to reverse the authorization on my card & she acted like she didnt know what to do. upon check-out i gave my room # w-c was --- the hispanic man behind the desk did not look at my bill properly & acted surprise as i mentioned that i had paid in advance. i asked him if he wantedme to get my receipt. he responded in a rude manner yeahwhy dont you and he saw me & my family w- lots of baggaedid not offer any assistane but offered help to the other guest & w- a smile too. oh the room decor seemed old bathroom door frame bottom left seemed like it was rotting chairs had holes or ripped the room smelled stuffy. overall my family & i was made to feel unwelcomed. i work for my self & i wanted to have a nice vacation & i thought ramada was a good choice because of a reputable name. but never again at that place. oh & most of the tv channels were in korean w-c i dont speak.',not_happy
id31496,' my daughter and i stayed at this hotel in october ---- - days. on our arrival the room i had booked was not ready which was some - and half hours after the book in time of -pm. i was told we would have to wait but this took another hour. we were taken to a room but smaller than the one booked. contacted reception to complain they said they would get another room. contacted reception three times and some three hours later were taken to a room similar to what was booked in uk. on entering the room we had no facilities to have a warm drink after our long journey from the uk. there was no bath robes in room so had to ask for them. the hotel is not finished and what is on their website is nothing like what is available. there is no lounge or dinning area they are still under considerable construction and may take several months to be up and running. i was given a bill under my bedroom door only to approach them to be told i was billed in error. this did not stop them charging my credit card and on my return to the uk i contacted my credit card company to confirm that they had billed me. on contacting the travel company in the uk they said they were - not aware that the hotel was under construction and - they would contact the hotel regarding the bill etc. we were unable to go anywhere in the hotel as nothing was finished so we only had our room to relax in as we did not want to venture out in the city on our own at night being two women. there was no sitting area at the back of the hotel as in their pictures on the website and no where to eat properly only - rooms on the --th floor made into a temporary area for breakfast. they need to change their website and advise customers that they are not finished with construction. last but not least the air conditioning was very noisy in our room unable to sleep for the noise.',not_happy
id31497,' yes it is an older hotel with some things not perfect but that is also the charm of the hotel the history the vibe. if you want perfection then choose somewhere else but this was a fantastic place to stay the front lobby and madison bar look great. we had excellent service from the baggage porter who went out of his way to come to our room a day after we arrived to give the kids a roosevelt hotel teddy bear each. the breakfast buffet waiter who taught the kids a new way to fold a napkin each day and to the staff in the madison bar who looked after us and the kids by preparing kid friendly meals not on the menu. we had a room on the --th floor and yes the room was a bit hot and the bathroom needed a little work but the location and service made up for any cosmetic problems.',happy
id31498,' oh how i love my lake austin spa and resort! everything about this place is right on the money. great staff classes food amenities - fabulous spa services. just wish i could stay longer - or even better - live here!!!',happy
id31499,' close to transit and a nice long walk to the fisherman is wharf. we were on the --th floor so nice view. nothing fancy about the room it was clean and the bed was not to soft or to hard the pillows were terrible however. the hotel is restaurant is to be avoided none of our dishes were good. a lot of great restaurants close by however. the food for our business meetings in the conference center was excellent.',not_happy
id31500,' keep looking... this hotel is in a bad location. the hotel is dated and was under construction when we arrived. the room looked and smelled clean but the sheets were stained and i found a hair and mold in the shower. this hotel is about a - minute drive to the river walk. needless to say we will be checking out.',not_happy
id31501,' i stayed at the grand hyatt for - nights in mid-september. the place seemed run-down. our room had a bad cleaning supplies smell when we walked in. the lighting in the room and bathroom was horrible! our bathroom seemed to be a handicapped room but the front desk said it was not. the sink was awkwardly low and the shower head was low as well. i am - - and it was just above my head but for my dad and brother they had to bend down a bit. the air conditioner control was hard to adjust and old-but at least it worked. the sitting chair was dusty. the beds were small and uncomfortable. they only put - pillows on each bed and they were really flat. there was no fitted sheet-so the sheets would get bunched up while you were moving during your sleep at night. it also didnt seem sanitary with no fitted sheet. the ipod dock did not work for my iphone and there are not enough accessible outlets for - people in this technological age. they have a large flat screen in the room but the picture is fuzzy and very poor quality-definitely not hd. they only offer free wireless in common areas such as the lobby which is completely inconvenient-especially for the rates of the hotel. the window curtain pole would not work to open the shades. however the service was relatively good. the location was close to --th street mall and many restaurants but i would not stay here again.',not_happy
id31502,' i went to san diego on a buisness trip and stayed there it was a very beautiful place it does need some work to improve but i was too excited about being there to worry about the resort . the room i stayed in overlooked a pond and ducks were every where i thought that was cute seeing them swimming along. the only thing i didnt care for is at night the area is very dark and i would always have to ask one of the guys to take me to my room. there are like little bungalows and every one has there own entrance which i also liked. my room was clean and the staff were very friendly.',happy
id31503,' brilliant funky hotel right near union square with the hottest doormen in the us! had the most comfortable bed and the best sleep at the end of - weeks travelling through the us. concierge was always willing to help answer any questions and also arranged a winery tour to sonoma-napa valley for me - it was also brilliant. highly recommend this hotel!',happy
id31504,' park -- is basically a roof over your head in a location close to central park. we found the service completely indifferent which we interpreted as unwelcoming. in fact i left with the room key card in my pocket later in the day after checking out which reminded me that we paid upfront and nobody thanked us for staying in the hotel when we left. we just walked out the door. we slept well; bedding was comfortable and there was little street noise. the room itself was tiny and the bathroom was worse - claustrophobic. note to proprietors: if you dont have a lighting in a darkly tiled shower you feel like you are showering in a coffin. considering the many options available in nyc i would not stay here again nor recommend this hotel.',not_happy
id31505,' i was out in la for the first time and picked this hotel because it was close to all of the sites and areas i wanted to visit. from the outside the hotel is appearance is average but the inside defenitly makes up for the plain exterior. the room was very clean with modern amenities such as flat screen tv and ipod dock - alarm clock. the linens were very soft and the bed was very comfortable. pillows were really fluffy !! the room had a balcony with a table and chairs. hotel staff was very friendly and helpful. i was able to get directions to every location i was vsiiting from the concierge. i had breakfast at thier restaurant ( breeze) which was overall very good but pricey ( hey its la after all) the pool area was beautifully maintained. the hotel also has a lounge which i didnt go to but from what i observed seemed like a popular spot. directly across the street from the hotel there is a big outdoor mall with a variety of shops and food choices. the only downside to this hotel was the small fortune i spent on parking . on site parking was about --.-- a day and off site parking was about --.-- per night. the walk to the off site parking was pretty long and after a long day of site seeing it some how always seemed longer. also get ready to dish out for internet . no cofee pot in the room either.',happy
id31506,' we have stayed at the four seasons hotels many times and have always had absolutely wonderful experiences. nothing is ever a problem. our family has spent many great weekends at the four seasons philadelphia. the location in the museum district is great the hotel is beautiful and well laid out the food has always been excellent and the service has always been amazing. because of our proximity to philadelphia and our positive experiences there over the years we decided to have our daughter is wedding there. we were introduced to elizabeth knox head of catering what a gem!! elizabeth is the calm amidst the storm. she is a super hard working perfectionist and nothing is ever a problem. if we went on our lap top to design a person to plan and oversee a wedding it would be elizabeth. our daughter is wedding was perfect in every way. the food was absolutely delicious and the service and oversight were meticulous unobtrusive yet incredibly efficient. this venue is not inexpensive to say the least but it was worth every penny to be able to sit back and enjoy the occasion have it run flawlessly and see the happiness in our daughter and son-in-law is eyes that will be everlasting. franky could go on for pages about how great everything was from the planning stages to the event; suffice it to say if you can afford to have a celebration here you will not be disappointed. we are not free spenders and tend to be somewhat critical--but all we can say is that this event was absolutely perfect. thank you elizabeth knox and four seasons philadelphia',happy
id31507,' we just returned from a stay at this hotel and found it to be a very nice new hotel in a great location. we wanted to do as much sightseeing as possible in a very short period of time so we did not want to have to bother with getting into dc every day. we started out on foot from the hotel and were able to see the capitol the library of congress the house office buildings and several other nearby attractions. the next day we took the metro (a very short stroll around the corner) to the smithsonian stop and explored the museums and monuments from there. we had two young children with us and this was perfect. the hotel staff was very friendly and accommodating. they told us about the market inn just down the street for dinner one evening and it was excellent! there arent many eating places nearby but we also had a relative who was able to drive us so this wasnt a problem. the breakfast selection was plentiful every day. it was a great start to a full day. for us finding a seat was never a problem. i think a lot of that has to do with the timing of your visit to dc. we were there after most of the crowds were back in school and it made the trip so much nicer. if and when we get back to dc we will definitely stay here again!',happy
id31508,' i want to echo other reviewers that this is an old hotel with its century-old elevators -- is-style decor and small rooms. the bathroom is very basic and not too different from a $---a-night motel. the air-conditioner was noisy. we did not bother to order any food service. i paid about $--- per night from priceline in mid-june. what you are paying for it is its location which is unbeatable. close to the commons theater district restaurants and shopping areas. the subway station is also nearby and only one block away. try to avoid the more expensive valet and park your car at the nearby public garage ($-- per day). overall i would say go for it if location is important to you. otherwise avoid it if you can find hotels with better quality.',not_happy
id31509,' this hotel is next to the san diego convention centre and within very walkable distance. what impressed me was the impeccable reception service. they served me very efficiently and most importantly also in a very friendly manner. the room i had was very fresh and true to what the hotel claimed - it was allergen-free! i did not know how they did it - i did not develop any usual allergic reactions such as runny nose - as i usually had due to my chronic rhinitis. the only downside was my room was facing the dole container yard. i did not have the luxury of paying an extra usd-- to upgrade to a sea facing room. anyway it was great staying there during my conference at the convention cetnre.',happy
id31510,' this was my second trip to ink-- in - months. the first was in november - loved it so i planned a return. oops. booked a hudson river suite and was first given a room on the -th floor with a veiw of the verizon truck garage. fortunately they found a room on the --th floor so we could actually see the river. in addition to business it was my husband is birthday. i mentioned this at reservation; nobody noticed. the location is a little off the main attractions but usually worth a little c(ab ride.the rooms are quite sizable compared to other city hotels.) this time though it was cold. and getting a cab from this hotel isnt as easy as other hotels in manhattan. did i mention it was cold? that brings me to the biggest problem - the heat system. it was either stifling hot and crazy loud....or freeze. we tried both. neither was satisfactory. i wont be back during heat season.....after all it is a hotel where one hopes to get a little sleep. im not sure the heat situation is fixable... finally a key feature of this (rather new) hotel is the rooftop bar. unfortunately it was closed for the month. hard to believe it is being renovated so soon. maybe low hotel occupancy? not sure but maybe a bar would have helped with getting to sleep. yes there is a lounge area on the first floor but it isnt nearly the same. too bad.',not_happy
id31511,' i had very high expectations of the service at the lenox based on reviews here and that might have worked against it as i didnt experience anything to justify the gushing comments you read in some of the reviews . that said the staff were as friendly as id expect them to be in that sort of establishment and at the prices we were paying and perhaps having organised everything online in advance ourselves and not needing the concierege we didnt interact enough to truly judge. we had drinks in the city bar twice but ate out for all meals as there were so many restaurants nearby. we had one late night room service of beer and pizza after returning from a concert - it was fine and the guy who delivered it very friendly. unlike some reviewers on here we didnt find solas at all appealing and its not like any irish pub in ireland ! we made two requests during our stay there one for extra clothes hangers which didnt materialise and one for a late checkout which was graciously granted as no big deal which we were very grateful for with an evening flight home. the location of the hotel is superb - mins from copley t the prudential centre and newbury street. the free wifi is high speed and a big plus in my book. we booked a king corner suite which averaged about $--- per night. the room was spacious with a sofa seperate dressing area with a refrigerator (stocked with complimentary water and plenty of room for beer soft drinks etc) and a nice bathroom. house keeping was excellent replenishing eveything twice a day although i found a -pm turndown a little early and instrusive at a time when most people are resting or freshening up for the evening. the plumbing is a little noisy given thats it an old hotel but only when youre using the bathroom appliances. in fact the only gripe i have about the rooms is the lack of coffee making facility. yes its provided free of charge in the lobby from - am however i need to have my caffeine before i put my clothes and face on and unlike some other guests i dont wear my pjs in public. a nespresso machine in the suite would have made it perfect in my view :) . overall great location friendly staff and lovely accomodation - but pitch your expectation against what youre paying its not as out of this world as some of the reviews would indicate.',happy
id31512,' this past weekend i stayed at the melrose hotel in dallas and was very pleased with the service and prossionalism of all the personal as well the hotel amenaties which are by more than exceptional with the fine dining and great entertainment this will be the only hotel of choice for me dallas.',happy
id31513,' we stayed in dallas for only two nights on our way to another destination but our stay was pleasant. the size of the room exceeded our expectations. they had removed a wall between two rooms to create a large living area and a bedroom area. the living area included a small kitchen with microwave mini-fridge and sink a modern desk with outlets (wifi is free) and a sofa and flat-screen tube television. the bedroom side included another television a reclining chair a king-size bed the closet and the bathroom. the room expansion had been tastefully done with an archway and columns dividing the two large areas. additionally a fair effort had been made to keep the rooms looking clean. there were a few small problems: our telephone rang however it would not answer the line the bedroom television did not receive a clear signal the kitchen and bathroom tile floors looked as though they should have been mopped (the only cleanliness issue) and the toilet required one to hold the handle down in order to flush. the staff was pleasant and the free breakfast was just what one would expect (bagels cereal waffles coffee etc). overall it was a nice value pleasant stay and we greatly appreciated the ability to bring our (-- lb) dog free of charge. i would recommend this hotel to others staying in the dallas area.',happy
id31514,' this hotel is ok - not fantastic and not dire. just ok. on arrival we were given a room which although clean smelt really musty and damp. we complained and were told that it was the last available room in the hotel. they actually said that they had had that complaint before! we had booked a year ago through an agent and were told we would have been better to have booked direct and specified what type of room we wanted as booking through an agent just meant we were assigned whatever happened to be available. anyway we made a bit of a fuss and the manager (the staff were very helpful) did in fact find us a better room which actually had a small kitchen area seating area and a view over the beach. the hotel is situated right on the beach which is ok if that is what you want. if i had known better at the time of booking i would have chosen to stay in the old town where the hotels have a bit more charm. it was clean enough although in need of a bit of refurbishment in places. i would not particularly recommend the hotel to my friends because i think it is better suited to families with children who may want to be near the beach.',not_happy
id31515,' there was plenty wrong during my stay. for starters the room i was in shook whenever a bus or truck drove by and whenever someone in the next room or room above walked through their room. it felt like the building was ready to collapse. the window at the end of the hall was open when i arrived and right beneath it were the dumpsters causing a foul smell in the hallway and my room (the doors dont seal well at the top and bottom). on the first morning i found out why the window in the hall was open : the person in the room next to me was smoking in his room (although it was a non-smoking room). i notified staff when i woke from the smell at -:--am on the second morning of my stay. security came by but due to the open window giving a bit of a breeze at that time most of the smoke was gone so they told me they couldnt help it if smoke from outside came into the building (basically they were ridiculing me almost claiming it was my imagination that the guest nextdoor was smoking). i asked for a different room later that day and promply received one. no smoke there just barking dogs and the noise from the driveway (whistles from the guys calling cabs and cabdrivers having their stereo set to maximum). add on top of that the $---day charge for sometimes unreliable wifi and the very expensive parking and i can only conclude that this might be a -- star hotel but to me this experience wasnt worth more than - stars.',not_happy
id31516,' fantastic location beautiful lobby-bar areas...small but lovely rooms. we would definitely stay here again :-)',happy
id31517,' we got a special internet rate of $--- per day for a long weekend stay. we love the hotel the location and the staff. our room is very big with king size bed sitting area and working desk. i wish they could add more storage for clothing and toiletries. for - people the space is not enough. however that was a minor flaw comparing to other good features. we will definitely stay there again.',happy
id31518,' i almost left as soon as i checked in the first thing i saw was a drug deal going on in the parking lot. this is a long term hotel for too many. it was noisy all night. that being said the rooms were clean and the staff was friendly',not_happy
id31519,' first off you would be silly not to book a stay at this hotel... then again this was my first trip to boston as well as my first stay here. (then again) why would i need to stay anywhere else?!?! the lenox was magnificent! chris smith did an excellent job and was very helpful in booking my stay. i stayed at the hotel for three nights and had a comfortable king room on the fifth floor. the location of the lenox is one aspect that makes the hotel incredible. it is conveniently located right next to the t stop at copley. unfortunately on the night i arrived there was a huge fire due to a blown transformer; therefore the majority of the restaurants were closed. but solas (irish pub restaurant) which is part of the lenox was open. the food was outstanding! if i wanted something else there is a -- hour supermarket literally across the street which was very nice. the main reason for my trip was to tour northeastern as i am looking to transfer here next fall. from the hotel i walked on one occasion and the trip took about thirteen minutes straight to huntington ave. also it was a very very short walk to a trolley tours stop where you can hop on the trolley and take a tour of the city! as an employee myself at a boutique hotel in southern california i know how difficult it can be for the staff and management to adjust to curve-balls like the power outage. nonetheless the general manager dan did a wonderful job communicating with the guests about the odd power outage(s). it was the little things about the hotel that i appreciated the most. for example: the unlimited supply of bottled water in the cool refrigerator umbrella in the closet towels hung up on the inside of the shower (dont worry they do not get wet!) sectioned trash can for paper plastic waste etc. strong kohler toilets and the scope mouthwash! the staff was very helpful as well! housekeeping was very sweet and polite. the only comment i have and recommend for housekeepers is to make sure you keep the noise level down especially if your closet is next to checked-in rooms. dont hesitate to tip them well though they work really hard. i ordered room service on the first morning of my stay. i got a huge fruit plate with tons of fruit which was very satisfying accompanied with apple juice to wash it down. my yogurt was forgotten and the amount of time to bring it up to me was a little unacceptable but definitely not worth complaining about. people make mistakes. nobody is perfect. and since i work in the hospitality business i am able to empathize with those employees who are not always perfect! were human of course. on st. patty is day it was time to depart much to my dismay. the gentleman who took me to the airport (ahh i forgot his name really cool guy lived out in california for a couple years with a buddy but then moved back to boston. i want to say it was either mark or dave?) he was awesome though. i strongly recommend the lenox. i had a great experience here! thank you to all the staff that made my stay memorable.',happy
id31520,' i really liked the hotel abri when i stayed there last september. i arrived at -am for check in and staff there were still cheerful and very helpful. it is not customary in europe to have to supply a credit card for a pre-paid booking so i didnt bring one with me. this was not a problem for the staff at the abri; they just turned off movies and other incidentals in my room (that i wouldnt have used any way) and took a $-- deposit. the suite was very spacious with a living room area complete with fridge and coffee maching (so important to me!) and a tub in the bathroom. when i ran out of tea the people on reception quickly sent some more up for me. the location is great for exploring sanfran..so close to powell bart and union square. would stay here again. i also thought the price was quite reasonable.',happy
id31521,' the location of this hotel is great if you want to be in a quieter area of town. it is a quick walk from grand central where you can easily grab the subway or train to many points. it is in a quieter neighborhood that turns residential within a block or two. the hotel has a nice lobby area that is not massive but isnt cramped. the lobby bar is pretty good but most people dont hang around for that. there is a large restaurant on site but i did not try it. the staff was quick and efficient on check-in though we arrived early and our room wasnt ready. they took our luggage and we simply headed right out. fairly easy to get a cab from the front. once we got into our room i was impressed with the size of the room. however the rooms (at least mine) are definitely in need of updating. a bit musty and old. it had all the typical hilton amenities by was still a remnant of an old hotel room. the good: the bathroom was large great shower very spacious room with a little sitting area and table. the not-so-good: the air conditioning barely worked (basically blew air but did not cool) the bed was so-so the view was a brick wall and a roof. overall if it wasnt for the lack of a-c in the room it wouldnt have been bad. but that just made things uncomfortable to sleep. fortunately we didnt spend much time in the room. we did have breakfast in the room before we checked out. the food was fantastic. very fresh fruit great pancakes and waffles. since we had a great sitting area we really enjoyed it. however for $-- (for -) it probably should have come with a massage.',not_happy
id31522,' what a beautiful hotel. friendly helpful staff. i was upgraded to a king suite which is bigger than the main floor of my house with nicer electronics and a balcony!',happy
id31523,' i stayed at the radisson aqua for - nights last week and had nothing but a great experience. chic modern stylish clean fancy - you name it they have it all! rooms are beautiful restaurant has very tasty food and the lobby decor is amazing. i would also like to take the time to recognize one of your managers at the reception. jessica is a doll. she was very professional and she took excellent care of all of my requests-concerns the first day of my stay that i asked for her all of the following days as well. i cant thank her enough for taking such good care of me. i will be visiting chicago again in a few month and will stay at the radisson aqua again - and believe me jessica is one of the reasons why. i would recommend the hotel to anyone that visits chicago.',happy
id31524,' this was our first hotel of - during a honeymoon tour of california. it is a bit touristy and very big but it is bang in the middle of san francisco and very handy. the shops are within spitting distance and the powell-mason cable car stops outside. the room was big enough and although the decor is all a bit tired we were more than comfortable. lots of towels a comfy bed and a decent shower were all provided and whilst the walls were paper thin our neighbours were considerate! the concierge was very professional and the - door men (dressed in crazy beefeater outfits) were excellent at sorting out cabs (which can be a nightare on a saturday night). but make sure you have an appropriate tip on you if you use them as they can be a bit pushy and aggressive if you dont put the right size note in their hands. we felt very safe in the hotel and whilst we might not stay there again in the future it would only be because we would want to explore somewhere else.',not_happy
id31525,' this hotel is in a great location. however the hotel rooms need to match the lobby by being updated. the furniture looked like it was taken from a garage sale or off someone is curb. the bathrooms need to be updated and looked dirty even though it was clean. the woodwork was very worn and looked dirty as well as the wallpaper being torn in spots. the heating and windows need to be replaced with more efficient ones since there was a horrible draft and the thermostat needed to be turned up to accomodate the draft. you could hear everything going on outside as it was noisy. the bellmen and parking attendants were very friendly and helpful.',not_happy
id31526,' just returned from a cople of days bw hollywood hills. -unfreindly staff -bugs in the beds bittes and sleeples nights etc. -awfull smell in the hotel never again this bw .',not_happy
id31527,' stayed in this hotel for - nights at the end of november. booked it for price ($---- inc taxes for - sharing a triple room) and because of the reviews on tripadvisor. hotel itself is fine-nice decor etc. beds were made daily and bins emptied but at the end of our stay the locker was quiet dusty-not really acceptable. stairs are annoying but as already mentioned in other reviews the doormen help with bags etc... reception staff werent overly friendly- however check-in went without any problems and i had requested a low floor and which we got. location is ok-subway literally outside the door and only a few stops from times sq. some nice little restaurants around hotel as well as starbucks beside it so very handy for morning coffee. our main reason for travelling to ny was to shop(and shop we did!) and we mainly used taxis instead of the subway due to the amount of bags we were carrying(dont think the locals would have appreciated us bashing our way through the stations!) at the end of our trip we had spent quiet a lot on taxis due to the marrakech is location near ---rd st. which we probaly could have avoided with a more central hotel. so to summarise i think this hotel is a nice choice for people looking to for a good budget option. however the next time i travel to ny i will probably go for a more central hotel-i think its worth the extra money.',not_happy
id31528,' we stayed at the embassy suites on christmas day. we make an annual trip to downtown chicago on christmas day and this time we decided to get a hotel room and my son and his wife came with. it is a great hotel has a pool whirlpool and sauna. it is in a great location. this is the second time we stayed at an embassy suites we stayed at the one in niagra canada. both are great hotels breakfast is included with your stay and it is a full breakfast. you can even get made to order omlettes. it is a great value when you consider all that is included. draw back is cost of overnight parking but that is the case no matter where you stay in chicago. we usually take the train in from the suburbs and the $-- we save covers any cab fare.',happy
id31529,' we stayed at the palace for - nights in a room overlooking market street (which is worth paying the extra for). the room was more than adequate for our needs and by the standards we were used to (i.e. the uk) we had no gripes about the size of the room. the bed was huge and very comfortable. the service we received from everyone was first class from the time we first arrived to the day we left when we wanted to leave the bags at the hotel as we had an evening flight. we arrived late in the day not knowing the city at all and got a great recommendation for an italian restaurant just around the corner from one of the doormen. we were fortunate in getting a really good late deal on the room but eating in the hotel would have been well beyond our budget buffet breakfast was $--.-- per head but there were plenty of places to eat very near by. we did venture in the bar on my partner is birthday for a cocktail which was fantastic but at a price! minor issues - the pool was really cold although the setting with the glass domed roof was pretty spectacular there were no bathrobes in the room although this was sorted out very promptly and as has been mentioned in previous reviews there is no tea and coffee in the rooms. it is however available in the lobby. the hotel itself is in a great location right by the bart stop from the airport within easy walking distance of union square and a short streetcar ride to fisherman is wharf. all in all though this was a great hotel with real character and style and it provided a great end to our holiday in the us.',happy
id31530,' recently stayed with family and friends at sohotel nyc. wow!! great value for money clean comfortable beds friendly as staff and great location. we would recommend to anyone to stay here. we had a room that slept - and there was plenty of room. staying here made our nyc visit even sweeter.',happy
id31531,' the first thing i noticed when getting into the elevator was a mildewy odor as is referenced in previous reviews. the room (---) unfortunately smelled even worse. i had to sleep with all the windows open which is not pleasant on a main street. i had paid for two nights and when i asked the next day to cut the second day the two staff at reception would not reimburse me for the second day. first they said it was because there was no maid to clean it at which point i pointed to the two maids walking around. they then said that they couldnt rent it out at which point a couple came in looking for a room and they were offered the very one they told me would lay empty. very very disappointed.',not_happy
id31532,' this hotel was more than we expected! the room had a full kitchen not just a mini fridge & microwave like some. they even have a gas grill on the patio that can be used by guests. the continental breakfast was the best ive ever seen with all kinds of selection for both hot and cold food. the rooms were updated and clean. the only thing one might complain about was the cfl light in the bathroom took quite awhile to get bright enough to see. our balcony had chairs to enjoy the sunshine and lake union was just across the street. our room was nice and quite too. we didnt use the pool or exercise room but both looked well kept. the parking garage is also secured and well lit which was great. we got an amazing deal with name your own price on priceline. we wished we would have realized that there was a stovetop and full refrigerator for cooking or we would have gone by a grocery store before getting to the hotel. there is no convenience or grocery store in the immediate (easy walking) area. across the street is the center for wooden boats and there will soon be a large park to enjoy. the street car and bus stops are located on the same block as the hotel and go directly into downtown. only a couple blocks up valley-roy is bucca di beppo italian restaurant which has amazing food. we try and go each time we are in seattle (reservations are highly recommended!). and while not the most scenic walk (you have to walk along a very busy highway)it is within a reasonable walk of the seattle center (space needle). the experience music project at seattle center is also a must see & the duck tour is well worth it! we highly recommend this hotel and plan to stay here again the next time we come to seattle.',happy
id31533,' after reading previous reviews i was concerned before i check-in. but it was all good. you need the room key to enter the hotel after --pm which is good for security and i found no issue at the parking lot. the staff are friendly and explain the hotel info before i go to my room even show me how to operate the free washing machine which was great to me. i just cant let myself spend the money in the - star hotel for expensive laundry. the room is big and with kitchen. i found the mircowave is very useful to cook some food at night. the only - issues i have with the room is the smell (think is from the air-con) and the noise of the air-con. the location is not bad too close to galleria and you can easily get to other places. with the price this is a very nice hotel to me.',happy
id31534,' the first night of our two day stay in a junior suite here last weekend was interrupted by a noisey hvac unit (clicking sounds when the blower was off) and intermittent dings from what we at first thought was the elevator arriving on our floor. but when we woke up enough to remember we were too far down the corridor from the elevators to hearbthem we discovered the cause was the door bell on our room. it was going off on its own sometimes just once other times a dozen times in a row. it was -::-- am and i called the front desk. a security guard and engineer eventually showed up but doubted my explanation. fortunately the door bell went on a ringing binge while they were still there. -- minutes later they had silenced it and repaired the hvac system. by at -:-- am getting back to sleep was not going to happen. later that day the front desk manager promised to have the engineer recheck the system but refused any billing adjustment. moving to a different hotel was not a reasonable option and our second night was clicking and dinging free. when checking out the desk clerk begrudgingly gave us --% off the first night only saying that was the most the hotel did for any problems they caused. so if you dont mind not being able to sleep you can get a --% discount at the nikko -- if you fight for it it. me? i will never stay there again. i will pay full price elsewhere for a quiet night is sleep!',not_happy
id31535,' my family visited chicago a couple of weeks ago and stayed here. it was a perfect location since we were on our way to american girl. the room was spacious and clean pool was clean w- a great view i would stay again.',happy
id31536,' first-class hotel with excellent service!! prior to our visit to new york city my wife and i were evaluating several hotels including doubletree time square hilton new york (near central park) sheraton and hilton times square. ultimately the strong tripadvisor reviews regarding hotel service helped us make the perfect choice. it has excellent service (thank you tommy wu front desk asst manager) and is minutes walking to broadway and has excellent restaurants nearby! upon arrival to the hotel the front desk was attentive to realize that it was our --th wedding anniversary and thank us for staying at the hotel. we then left for the evening to go to a broadway show and a wonderful dinner. when we arrived back a complimentary chilled bottle of champagne and a beautiful chocolate torte for two was waiting for us in the room. we are now lifetime customers of hilton times square. tommy wu called us later to verify we had received the amenities and thanked us for choosing his hotel. he also reminded us that the front desk was available to support our every request. our stay for the last few days has been wonderful. the beds are very soft and comfortable! the maid service is immaculate with great attention to detail with extra towels and shampoos-conditioners. the hotel even provided us with a small refrigerator free of charge for the duration of our stay. in addition as hilton honors members we were given free buffet breakfast every morning (a $--- value for a family of four each day) which has saved money on the trip. if you are deliberating on which hotel to choose for a stay in times square as a couple or for a family choose hilton times square. the rooms are spacious the amenities (free breakfast for hilton honors members) are wonderful and the hotel staff are top-notch. thank you tommy wu and others for making our stay a memorable one.',happy
id31537,' im from ny and picked the salisbury to have some friends from out of town stay at. the location is excellent and they gave us a free upgrade to a suite because the - rooms werent on the same floor. let me just say that the suite was bigger then my apt. there is no fitness area or perks but for the price i would highly recommend this hotel.',happy
id31538,' i have been in the hotel business going on -- years. for many years as a sales director to working my way up to a regional director . i was extremely disappointed in finding this property in need of so much work. i do a fair amount of traveling and was looking forward with my wife to have a relaxing day and evening as she had to make her yearly trip to danna farber and at this time she was well after a day of testing be able to enjoy a little fun with dinner and a visit to boston the next day it all started after being on the road for - --- hours going to the hospital all day looking forward to checking in at the hotel to enjoy ourselves . we pulled into the parking and the next thing i know we have a man yelling at us from the front door in uniform you cant park there thinking he might be yelling at someone else i pulled into the space to go in and register and now he is walking to my car still yelling and my wife is getting upset and we are not even the hotel yet. i got out of the car and say great welcome you give here at ho jo and he gave me the smart remark we have rules and they need to be followed. i went to the front desk were he was and thought he was going to check me in but starts a conversation with someone else and walks away at that time another desk clerk came over and asked if he could help and was nice enough to check us in. i said to him was that fellow the manager of the desk as i have many times dealt with a fellow like that but he said no he was a front desk that acts like that. i asked to see the restaurant we thought we would have a glass of wine before going to the room and behind the bar was this guy carrying on with the barmaid laughing and talking loud. we left and went to the room we asked were the elevator was and there was none i told them at arrival my wife had a disability but they still put on the second floor with no elavator. we requested a non smoking they told me that the whole hotel was non smoking . however in the hall in front of the room we could smell smoke. in talking with one of the other employees if a person wants to spend a $--- extra for a smoking room they as i was told would accommodate them my wife is now totally upset and we go in the room. she loves light so i open up the curtains to see a miss of chipped wood work security hardware put on with giant bolts nothing anyone trying to relax would want to see in their bedroom.---- or earlier furniture terrible bed pilo',not_happy
id31539,' great hotel all round. booked two rooms one a emerald suite and a connecting room with two double beds. been here already -x (every summer) and service here never fails me. close to great shopping and within walking distance is pike is market.',happy
id31540,' thankfully my deal on hotwire meant a substantially lower price than is listed on this page. the room itself was nice and large with a decent view. however the air conditioner was an old wall unit that they had simply stuck a programable thermostat on. it was either on or off and it would take about -- minutes to reach the desired temperature and when it was on it was loud - one speed only. then the tv didnt work a guy came up and worked on it for -- minutes it worked for a while and then stopped again. the service at the front desk was also slow with very minimal customer interaction and the valets didnt open your door help with bags or anything so no tip needed there. all in all a nice location with decent larger rooms but if detail and service is big on your list keep looking.',not_happy
id31541,' the drury did a fabulous job renovating the historic alamo national bank building. many aspects of the bank were retained adding to the uniqueness of the facility. free hot breakfasts and hours gracious staff (thanks slyvia) and clean rooms a beautiful view from the --nd floor with a heated balcony pool and hot tubs were only a few of the benefits. we stayed at the hotel over halloween and my son enjoyed his first trick or treat experience at the registration desk. you guys were great! sincerely vincent gina and archer',happy
id31542,' the club quarters boston is exactly what youd expect a club quarters to be: small well-appointed rooms great staff and an excellent location. i had a hard time locating the hotel and hotel parking but had a positive experience once i managed to get there and check-in; i would not expect anything else from club quarters. the only small issue that i had was one of room location: they were unable to locate a standard room on an upper floor on the first night of my stay and placed me on the first floor just a few feet up from the street on an alley above dumpsters. as a solo traveler i was uncomfortable with this room location and paid to upgrade my room to a suite on an upper floor. the hotel staff was very understanding of this preference and even offered to move my things to an open standard room on a higher floor for the remainder of my stay. overall this hotel provided the same positive experience that ive come to expect from club quarters.',happy
id31543,' we just spent a week at the grand hyatt washington taking advantage of hyatt is family vacation package to book two rooms. because of the package and lower summer-weekend rates the hotel was a great value. almost every person we encountered at the grand hyatt provided service above and beyond the norm - friendly helpful flexible. in particular kelly in the concierge club the wait staff at the restaurant and at the breakfast buffet and whitney at the front desk were outstanding. valet parking lost our car for a tense half hour and the young lady concierge in the lobby was the worst ive ever dealt with but these were glaring exceptions. the rooms were clean with comfortable beds and enough space to spread out a bit (though not quite enough storage because we were there for so long). the lobby space was lovely and a thrill for the kids (lots of water floating piano big soaring atrium etc). pool was small but adequate. access to the metro was the reason we chose this hotel and it was fully justified - a transfer station (three lines) connected to the hotel through another building it was extremely convenient. two stops to the smithsonian i think three to union station. chinatown (spy museum natl gallery ford is theater) was one stop but more easily walkable. we loved the location. food at the restaurants and from room service was always good. at the dinner restaurant (i cant remember any names!) it was wonderful - tapas style menu offering unique cheeses meats veggies great soups and entrees good wine list. the kids were able to order foods not on the menu like grilled cheese and spaghetti which is a very big help and theirs were delicious too. the breakfast buffet was one of the best weve ever had; it offered something for everyone including a picky - year old all fresh and good. we were sad to leave this hotel and would definitely stay there again and certainly recommend it.',happy
id31544,' stayed twice at the phoenix hotel - once with my teen son and once with my daughter. will definitely stay there again. felt welcomed comfortable. breakfast by the outdoor poor was relaxing; wonderful place to hang out read the paper etc. staff attentive friendly helpful. room was very clean non-pretentious. loved the greeting card wine chocolates. on-site parking an added bonus. neighborhood is a bit sketchy but not a deterrent. easy to get around the city from here.',happy
id31545,' just got back from a - night stay at the nine zero hotel. check in was easy the staff at the front desk were friendly. the rooms were nice beds comfy. location is great and the daily wine reception was a nice touch. this is definitely a pricier hotel but i think worth the value. overall we had a great stay at this hotel.',happy
id31546,' i booked this hotel using the betting option at priceline.com. we got a room at the high season of september for ---$-night – good value for money for a hotel in manhattan. hotel is clean. rooms are small but good enough after walking all day. it is including continental breakfast. one disadvantage is the location. it is located at west --th street. -- minutes walking form a subway station. but it is safe to walk around at night. there is a train that passes near the hotel. sometimes too noisy.',happy
id31547,' after reading the glowing reviews on tripadvisor.com and that they earned the #- spot for domestic hotels i wanted to check out cedarbrook lodge. i booked a room for the saturday before valentine is day. given the holiday weekend and the recent press my expectations were somewhat lowered. my wife and i were in for a very nice surprise. members of the staff to a person were very welcoming and helpful. the communal living rooms were always well stocked with everything we needed-wanted while the rooms were cozy and well appointed. knowing that this was a former corporate retreat helped us understand the size of the guest rooms. our only dissappointment came when we went to the bar to play pool. the billiards table is setup in the center of the rather small bar area with no room for the cue while youre taking a shot. the close proximity to other patron is who are enjoying their meals-drinks made us give up and return to our room before we even entered the bar. this is literally the only complaint we had. the continental breakfast was spectacular. the bed was comfortable the property laid out well and the overall ambiance calming. exactly what we needed for a one night retreat.',happy
id31548,' the staff is terrific. there very nice and helpful. the rooms are clean and i suggest you ask for a high floor because you will be able to get a great view of boston. it is close to fenway park and tons of food and shopping places. this was truly a great stay and i will not go to any hotel but this one in boston!',happy
id31549,' enjoyed my stay. was impressed with the room and feel as if i received a good deal for my money. it is a great location in east memphis right off poplar. my only recommendation would be to put better sofas in the living room but i really have no complaints.',happy
id31550,' i stayed here for two nights just for r&r in two connecting rooms in late september. we had a good visit. it is a short cab ride to most popular destinations though a bit off the beaten path for public trains. it is a relatively short walk to the mag mile so plenty of restaurants nearby. the rooms are a bit small but plenty comfortable. king room had a chaise and two-double room had a sitting chair. bathrooms were great; not too big but very nice finishes. quality linens and bedding. no closets but there is a storage area w- curtain. halls and common areas are pretty dark but the rooms had plenty of lighting. the pool area was quite big w- great view of navy pier. there is an outdoor sun deck by the gym-pool that is a great vantage for navy pier fireworks (your weather tolerance permitting). i was really scared by bad reviews. fortunately my experience was quite nice. the staff was excellent. a couple small problems in our room (blinds lightbulb) were quickly corrected. received gifts for an occasion we were celebrating. in fairness the elevator lobby is kind of a zoo at all hours. be patient or you’ll be disappointed. also though i stayed on an excellent rate i do regularly see some very high rates for this hotel. at over $--- i could probably find places id prefer to choose over the w lakeshore.',happy
id31551,' we stayed at this hotel for a conference. for a hyatt regency it was so-so. it is the kind of hotel that fails to impress but it wasnt bad either. i did find it interesting that there is no wi-fi in the rooms - you still need cable for your computer (cable is supplied by the hotel). it is on the riverfront so the view is nice but this part of jacksonville is riverfront does not attract a lot of people. so the hotel is a bit isolated. the rooftop pool and the workout room are a plus. overall just an average hotel.',not_happy
id31552,' i was shocked by how old the hotel is and how poor the walls were...all full of holes. i was trying to catch a nap after a long drive and was constantly awakened by the pizza restaurants forceably shoving flyers into the door even with a do not disturb sign!! service was good but everything was soooo old and they tried to make it look good with a coat of paint. they also dont change the sheets unless you asked and then even with that they were still not changed!!!!.. i would not recommend.',not_happy
id31553,' i had paid for a room for two and two breakfasts. as i went by myself i asked if i could have credit for the breakfast for internet etc. no go unlike the classy grove park inn in ashville that offered me dinner for the same arrangement. i then moved to the handledy(sp) and had a bigger nicer room for less money right on union square.',not_happy
id31554,' we were extremely pleased with the hotel commonwealth. the staff were all very kind and very helpful. the room service was quick and the food was delicious from the eastern standard restaurant next door. the room its self couldnt have been better. it was spotless beautifully decorated and very comfortable. we dont live very far away but we were attending a wedding at the hotel that evening and thought we deserved a nice treat and decided to book a room for the new years eve wedding. im so glad we did what a nice way to start off ----. we look forward to our next stay.',happy
id31555,' it is not fancy but it was clean and comfortable. even comes with an ironing board and iron. not to mention a hair drier. staff was extremely friendly. breakfast was available as soon as i woke up at ----. homemade waffles (delicious) coffee juice homemade muffins. definitely had a variety. convienent to pizza coffee shops chinese restaurants and even a --hr cvs.',happy
id31556,' i stayed one night at the hyatt place whilst in town for the colts-jaguars nfl game. this was the second time ive stayed at a hyatt place (see my other review on here) and it was essentially the same: nice spacious room (basically a suite) large comfy bed modern touches (--inch flatscreen tv) and nicely decorated. on the downside the bathroom shower-toilet is cramped given the way the door is situated and the air conditioner was of the too cold-too hot variety. location was excellent right by the airport and a large shopping complex about a mile away near the highway. id stay here again if i was in town for the night but if staying for any longer id probably step up in hotel class and get something downtown. it is a serviceable hotel though and the staff was friendly.',happy
id31557,' this is a busy crowded hotel of ---- rooms taking up a whole block. we stayed there as part of a group conference and had one of the conventional average rooms. the lobby is cramped and crowded. on the positive side the concierge staff was helpful and the breakfast buffet was above average. it is well located being near the park water and subway and train stations. if my husband and i visit chicago on our own we would choose a quieter less busy hotel.',happy
id31558,' from arrival to departure the staff were always friendly and very helpful. the room was well appointed and very comfortable after a long day at the convention center. location was perfect - easy access to restaurants and clubs. the computer-internet lounge is such a great idea! i used it several times.',happy
id31559,' we stayed two nights at the joule. we certainly did not get recognised for an upgrade as a starwood gold member. this hotel would have been adequate if the room price was much less. you get no view . i opened my curtains to a view of the construction site. we complained and they just moved us to an even smaller room with the same view. the staff are all young and good looking with little knowledge of service expectations. the gym is in desperate need of an upgrade. i was so amazed at the rust on the equipment. i took a photo of it with my camera. i have stayed in the finest resorts in the world and starwood has placed this hotel in their luxury collection. it needs to be removed asap. it might be where the young people of texas go to spend their money on dinner and drinks in the bar but its not the place to stay overnight. the only service which was spot on was the car parking service and staff. the turn down service was another amazing experience. i had a rather loud banging on my door to find a maid who said (who spoke little english) downturn you have ice . she then handed me a bag yes a bag of ice. i took it with astonishment.. if ice is all the guests want from this hotel it says it all about the culture this hotel is trying to achieve. no refund on items we complained about.',not_happy
id31560,' the was another advisor that put it nice and simple and i do agree. pluses clean rooms besides the usual hotel smell that older hotels get but very clean. it could do with a little upgrading but the beds were nice and confortable and clean. they had a decent lcd tv at lease no tube tv. it is the best price i was able to find considering every hotel in and around boston was so expensive. this hotel is a business hotel which wasnt too bad for people vacationing. i do agree the hotel staff was extremely nice and very friendly. cons internet acess is horrible. they give you free internet in the lobby and public areas but wired or wireless in your room charges you. not sure how much but i think is a bit bs for any hotel to charge you. not to mention you get crappy internet service provided by what i think is a dsl line. i work in the it field. the speeds suck especially if your going to change but i have found this out in most hotels. i was given a free complementary upgrade code. i had wifi in my room with good sig but decided to just tether my phone that had unlimited data and i was getting better speeds. otherwise your only pulling a - meg which is probably ok for some. the subway is near by but there is sorta a dark and sometime shady area to walk to and from. but once there the subway was easy. get the - day pass for -- it is the best for unlimited hop on and hop offs. overall despite the price it was a fair deal and quick subway.',happy
id31561,' when we booked this room last minute for sunday night the customer service agent worked very hard at finding us a room in nyc. she was able to find us a room at the chelsea location that would accommodate my dog for a very reasonable rate. when we arrived the staff was very friendly. the room is not huge but for --- a night we did not expect a --- sqaure foot room. it was big enough for us and the bed was very cozy. we were always spoke to when coming in and out of the hotel and someone always hailed a taxi for us. we decided to order room service for breakfast which was also subperb.',happy
id31562,' i was staying with friends we got the room of the convience the room was disgusting. almost like no ever cleaned it when we checked into it. filled with little cockroaches spiders.',not_happy
id31563,' the staff is extremely friendly and accommodating. the location is good within easy walking distance of a grocery store and several restaurants and not terribly far from major sites. as mentioned by other reviewers the beds are very good. there are a few minor things that led me to give the carlyle four rather than five stars. the first night we were in suite --- and the headboard of the bed is extremely close to the elevator shaft. as this is the top floor you can hear the elevators running regardless of the floor of their destination. we could not get to sleep until the last elevator stopped running around -:-- a.m. the staff was extremely gracious in moving us to another room which did not have this problem. other minor issues include a lack of dresser drawer space (only three small drawers for a couple to share in the standard suites) a rather small bathroom though with a generous sit down vanity right outside and though there was silverware in the kitchenettes there was no silverware drawer. in the scope of things these are minor issues. i would definitely return to the carlyle suites and am to recommend it.',happy
id31564,' due to work being done on our home in san antonio my wife and i spent a night at the quality inn on ih--- north in san antonio. we were very impressed by the cleanliness and competence of the employees and the manager. we were told by the desk clerk that the hotel was just remodeled throughout and it looked it. everything was nice new and clean. the manager was in the breakfast area the next morning talking to guests and that was impressive. all in all wed highly recommend this hotel.',happy
id31565,' i returned to this nyc hotel in october ---- for old-times sake really. way back on my first ever trip to nyc i stayed here and enjoyed it so eight years later it was time to go back. initial impressions remain positive. well-positioned near the bohemian greenwich village the hotel is located down a quiet-ish side street (waverly place) and is two minutes trek at most from the subway station. the subway station is served by the line directly to the jfk airport station so that is an added bonus and there is a great diner across the street. check-in was friendly and quick. unfortunately it would seem that not a lot if any work has been done to the rooms since ---- although they remain comfortable and have free quick internet via a cable supplied by the hotel. my one real gripe was service and cleanliness. obviously the room i stayed in was not vacuumed by the maid and evidence would suggest little other than making the bed was carried out. surprisingly a bin wasnt provided in the room. that said one doesnt really expect the previous day is mcdonald is wrappers and newspapers to still be present when returning after a day is exploring - so it would seem a little-lot of work could be done in that area. for the price - over $--- dollars per night for a single room - it is not really good enough. that said id probably stay there again....',not_happy
id31566,' i stayed at embassy suites philadelphia - city center with my husband and - --- year old son and couldnt have been happier! the room was huge with a kitchen area living room and dinette area bathroom and bedroom. my son had tons of room to run and play! the room was clean which is key to me. the nightly reception was much appreciated! the hot buffet breakfast at the attached tgifridays was great - everything you could think of included. the business center had - computers and we never had to wait to check our email. the location is a nice walk from a lot of things but you do want to take a bus or taxi if you want to get down to the historical stuff. my only complaint is that the parking was ridiculously expensive but that is probably par for downtown philadelphia.',happy
id31567,' perfect location and great value.',happy
id31568,' while an older but updated and renovated hyatt this lovely hotel is second to none in quality class and service. my husband and i stayed one night after his arrival home from the middle east. i booked the room via priceline.com is name-your-pwn-price option after reading several of the reviews. from the parking valet to room check-in from ace is bar and grill to room service the hyatt regency dfw is tops in making you feel as if you are their only customer! after checking in we visited ace is bar and grill in the lobby for drinks and a snack. the service was top-notch while the drinks & food were most excellent (we ordered texas steak nachos). although some reviews stated the rooms were small ours was of average size (as big as we needed) and furnished very comfortably. the bed is heavenly and the chair and ottoman very comfortable. the bathroom is divided - vanity-sink apart from the shower-toilet. unlike other reviewers experience our shower didnt leave a lot of water on the floor; in fact the floor was dry and the bathmat was barely damp. i was only faintly aware of three or four planes landing during our stay but hello - you are in the middle of an airport! the noise didnt disturb my husband at all. we didnt notice any noise from any other guests. room service was prompt (less than -- minutes from order to delivery) and the food was fresh and tasty. everything was at it is proper temperature - the angus burger was delicious and the peach berry cobbler was simply divine! i had a side of berries (strawberries blackberries and raspberries) and they were fresh and sweet. the batteries were dying in the tv remote but one call to guest services and within - minutes a technician was at our door to replace them. staff (reception to room service) are very courteous pleasant and extremely helpful. my husband and i highly recommend the hyatt regency dfw and plan on staying there for all our travel needs when flying in or out of dfw.',happy
id31569,' i found this hotel on internet for a wedding anniversary weekend. i was familar with where the motel was but had not been in before. the outside desk area & dining area of hotel was nice location was great-centrally located. most of staff very helpful & friendly desk clerk could have more courteous at check in and check out-(same person.) the pictures of room on internet were not very accurate they showed a very nice cozy room with big overstuffed leather chair with ottoman and western decor. the room we got was fairly clean but with older furniture much like you would find at motel - the lampshades were all barely hanging on and crooked. coffee pot just sat on very little table about knee level.the room smelled of mildew as soon as we walked in and couldnt even cover with perfume. no ash trays provided in confirmed smoking room no trash bags in trash cans only two bath towels provided no sugar or cream provided with coffee ( didnt catch unitil i was ready for my coffee the next morning could see where walls had stains and also patched repair work on walls. there was no microwave or fridge. hairdryer was old and just laying on counter top like someone left behind. commode overflowed. had to call maintenance twice for ashtray & mildew smell. they were very prompt and sprayed carpet with a liquid deodorizer which then made carpet very wet and streaked but did cover the smell. later they returned to plunge the toilet. it was very obvious the hotel was old. you could not see television from sitting area very cramped. had to watch tv from edge of bed which was less than a foot away from tv. needless to say i was very disappointed with my room. the staff did try to please when asked. valet very courteous. i think we will find somewhere else to stay in the future. i would not stay at the gunter again nor would i recommend to family or friends. ( the room was probably just as nice as any mid range buget motel but twice as expensive!!) so much for romantic!',not_happy
id31570,' i stayed here for vacation days following a business trip. plus: quaint incredible location for pike place market good value for what you pay. minus: one of the noisiest hotels in which ive ever stayed despite signing a notice about quiet hours. the quiet hours dont apply to their building noises or trucks loading-unloading - they just want the guests to be quiet. only one key per room and staff watch you go in and out - not much privacy. desk staff seem scatterbrained - really need multiple people at the desk at peak hours. difficult to shower in old-style tub. i didnt see any handle bars for people with limited mobility. my tub kept rocking back and forth as i showered. not especially comforting.',not_happy
id31571,' i really enjoyed the classic quaintness of the hotel the reception area is cozy and the internet access is great. the receptionists were at all times friendly and extremely efficient and helpful. i arrived from a very long journey from india at an odd time the room was not available before the afternoon. i could freshen up and change and leave my luggage safely while i ventured out. it was actually the best thing i could do to combat jet lag. there is no restaurant but the nearby cafe donut and restaurants and bars - the legendary vésuvio city lights bookstore make up for it. the rooms are indeed small and the bathrooms were in the corridor but you are not in san francisco to stay in your room all day. and there are quite many restrooms and showers very reasonably clean on each floor! location is great within walking distance of several areas of interest like china town or little italy market place and within a few steps of a bus going to fisherman is wharf.the shuttle bus back and to the airport is -- $ one way and very convenient. though there is a policy that there should be no noise after a certain hour the neighbor is tv was one night way too loud and inconsiderate. perhaps a round should be made around the corridors after --pm to make sure this does not happen too often.',happy
id31572,' after reading a number of negative reviews i was afraid the park plaza may have deteriorated since the ----s when i had been there for several meetings. i decided to book anyway because i got a great rate and the location was fairly close to where i needed to be. wow am i glad i did! the hotel has been kept up with new carpets drapes fresh paint and renovated bathrooms. the bed linens were beautiful and comfortable. everything was spotlessleslly clean. in other reviews i noticed people complaining about noise-thin walls but my husband and i did not notice anything like that. our --day stay was quiet and thoroughly pleasant. we would definitely come back. tip: if you want to park and leave your car for the duration of your stay you can save by using the self-parking garage across the street but be aware it does not have in & out privileges.',happy
id31573,' the hotels location is great. we were in sf to watch the --th birthday of the golden gate bridge fireworks. we could walk to all the events. we paid extra and got a view of the bridge from our room. the bad part was there was bird poop on our window and it was so dirty you could barely see out. come on if you charge extra for a view wash the windows!',not_happy
id31574,' wouldnt stay here again. we had a harbor view room the view was great but the room was incredibly noisy and also incredibly small. sink in the room nothing terribly impressive about the room although the bed was comfy. carpet was stained bathroom nothing special. not surprisingly the rooms look much better on their web-site. the staff was helpful the continental breakfast a nice touch but that is about it! if you like the location the harbor court hotel is next door.',not_happy
id31575,' i stayed in this hotel to attend an event at the university of indianapolis. i chose the location because it was only a mile from the school and is conveniently located right off of the high way. i was not interested in anything going on in the city so it was perfect. there were not a lot of options around for food but the employee at the front desk gave me a handy guide to local restaurants with directions included. check in and out were both quick and easy. the hallways have a funky smell and even though my room and the rooms around me were all non-smoking there seemed to be a lingering smell of cigarette. it looks like the hotel may have been somewhat remodeled recently unfortunately it appeared to have been done quick and cheap. the room was okay. i got a single king size which left plenty of space for luggage. the bed was comfortable. it was a very spacious room. the bathroom was clean and the bathtub drained. the whole hotel was very warm and humid. there was no air circulation in my room so i turned the fan on and immediately chunks of dust came flying out at me. it was so warm in the room that i left the fan on all night and slept without any blankets. the lobby is very nice. it looked like breakfast was offered in the same area. the employees at the front counter were very nice and helpful. the only odd things i encountered were the door handles and the other guests. you have to lift the doorhandles up rather than down. i couldnt figure out why my door wasnt opening and had to ask for help which made me feel pretty stupid. also it seemed that there were a good number of male construction workers staying at this location and every single one that i encountered gave me the creeps. during my stay i did not see another female guest which made me slightly uncomfortable.',not_happy
id31576,' hotel not as bad as some reviews would lead you to believe. my room had a great view of the empire state building was clean enough (some smell of disinfectant on arrival which dissapated furniture fairly new bed clean and comfortable bathroom fixtures somewhat worn but servicable. truly the only issue with this hotel is that it is old. there did seem to be remodeling work being done in various places so there is some attempt to make it better overall. this was clearly one of the great old railroad hotels of the --th century in its day and the large bank of fast elevators reminded me of other old railroad hotels such as the royal york in toronto (which is in a lot better shape than the pennsylvania). i attended a conference there and the conference facilities were in better shape than the rest of the hotel. one thing that stood out was the efficiency and friendliness of the hotel staff. i was always treated with respect and any issues dealt with quickly and professionally. the restaurants at the hotel however where quite overpriced with mediocre food (again the wait staff was quite friendly). excellent location if you are taking the train in and out of penn station as i was. not an awful hotel not great... just old.',not_happy
id31577,' we stayed for - nights room --- a deluxe salon. we checked in late afternoon and we were met by an enthusiastic porter (craig). in-processing was quick and we knew it was going to be an enjoyable few days when the receptionist took a step away from her terminal to hand us our key cards without the front desk between us. the room was not my idea of ideal. my view was that of the third storey ventilation unit of the next door building. the view was admittedly poor. this was somewhat compensated by the most luxurious bed and pillow combination. we had our best nights of sleep in nyc here strange given ambient noise... if you read my other reviews you will find that i value a turn down service a lot. we got this everyday we were there including having complimentary slippers arranged by our bedside nightly; somehow these things really matter to me.. the room was functional and i found housekeeping to be exceptionally fantastic here. everything felt perfect when i returned to my room. the complimentary bottle of water and dipped madelines-fruit were a nice touch. wake up calls were personal; non-automated wake up calls from the front desk even at -am is alway appreciated. sharing grounds with cafe boulud was also very convenient. now some nits (no deal breakers here): - most of the mirrors in the lift - lobby had evidence of rust. i am not sure if this is intentional. - we had a shower room in our saloon a bath would have been nice. in summary i think this would have been the perfect experience if we got a room on the higher floors.. without housekeeping - service being excellent we would have quite easily thought differently.',happy
id31578,' my wife and i stayed here on a weeknight special of $--- which included room valet parking and breakfast. the room was big quiet and comfortable. breakfast was delicious and the valet parking was easy. we used the pool and jacuzzi which looked a little rough around the edges but not horrible. i would not have stayed here if the rate had been higher.',happy
id31579,' we have just returned from our - night stay at the hudson and had a great time there. after reading some reviews we were a bit worried as some had been less than complimentary but i have to say that we found this hotel to be excellent. the interior of the hotel is extremely modern but funky the lobby is dark but it is beautiful with huge crystal chandelier. the rooms are small but cleverly designed to fit all the essentials in and as we were there for sightseeing and shopping we were only in the room to sleep so the size was not an issue the only fault with the room being there was no tea-coffee making facilities. the rooms were clean and maid service was daily. the only negative aspect of the hotel was the price drinks and food were very expensive with breakfast around $-- and glass of wine $-- but there are plenty of bars and restuarants nearby. the location was great and the staff were really helpful and friendly especially the doormen. if you are looking for modern quirky hotel for your stay in new york i would definetly recommend the hudson.',happy
id31580,' this has got to be one of the best places to stay in fisherman is wharf. very comfortable rooms. ive stayed here three times and each time im very pleased with my stay. i really dont have much chance to check out the staff is service but checking in is okay. the best thing about staying here is the location. right next to the park and to the cable car station.',happy
id31581,' i stayed here last friday night. the online reservation was easy to make the front desk staff was efficient and friendly but the room was very clean and so welcoming. it was comfortable and homey. is that a real word? the breakfast buffet the next morning had eggs sausage oatmeal waffles and a variety of breads and pastries. of course there was lots of hot coffee juices and other drinks.',happy
id31582,' i just stayed at the grand hyatt at grand central station. they have just renovated the hotel and they did a great job. the interior of the hotel looks fresh and the rooms are very nice. my king size bed was very comfortable which is exactly what i needed since i was on a business trip. in terms of location its at the grand central station on the east side of nyc but really convenient. the staff was nice and friendly. my only complaint was that the a-c didnt cool as much as i would have liked.',happy
id31583,' the staff that served meals were excellent.',happy
id31584,' we have stayed at many comfort inns before but this one is by far the worst. queen beds were actually full size only! exercise equipment is not kept in working condition treadmill belt torn and warped if i has not been hanging on i was almost thrown off the belt slipped and that was only -.-mph! when asked to speak to a manager @-:-- am there was none to be found. agree w other reviewers very noisy! i can see why they lowered the rate after we made our reservations months ago...you get what you pay for! very disappointed in this hotel when we have has great results w this brand of hotel in the past.',not_happy
id31585,' bed bugs! bed bugs! bed bugs! bed bugs! bed bugs! we didnt actually stay at this hotel because when we pulled the sheets back there were bed bugs aaaaalll over the place. we turned right around and told the front desk about it and were told we dont have bed bugs. they were good about giving the refund which was nice. the room was really worn down. everything smelled like lysol and the base board was unpainted wood. aesthetic matters. also probably haunted. will not stay in the future',not_happy
id31586,' my dad partied at the top of the mark on his way to the pacific theatre in wwii. later he took my mom there for weekends away. we even went there as a family when the focus of the trip was playland fisherman is wharf and king norman is. my wife is mom and dad had business dinners with clients there when they were building their business and she had sunday brunch there often. naturally we were both prepared to hate the place when we couldnt get a room at our favorite sf hotel. but then we discovered room ---- a junior suite. the room is really two rooms a spacious living room with enough space for a dining table. the decor furniture and art are elegant and understated and very comfortable. the view is of the san francisco where we played as kids partied as young adults and now return to with great affection. we can stay just about anywhere; this place has a terrific feel. were addicted. an arduous career meant that i did a lot of business travel. an adventurous streak meant that my wife and i and our children traveled quite a bit. were good travelers and willing to put up with a lot but we also know good service gracious service and exemplary service. id say that the mark hopkins has delivered from either of the latter two categories on each of our recent visits. it is what you expect at the price point but i think delivered with a little extra elan.',happy
id31587,' i won this motel as a -* priceline hotel for about $-- including fees. the location is ok but the room had problems: missing baseboard molding no clock radio a broken toilet paper holder the bathroom mirror was hung from the towel rack several cigarette burn holes in my blanket and there was an overall musty smell pervading the room like they were trying to cover up mold. it is seemed as though they started to renovate my room and quit --% of the way through. plus i never got a receipt for anything i paid for like parking ($-) or local phone calls. the complimentary breakfast was your basic coffee and danish which is a nice touch considering how cheap the rooms are. the staff was ok too but i would not want to stay here again and im not that picky. it is budget (low budget?) with a capital b .',not_happy
id31588,' perhaps it is just because i was expecting more but i was not impressed. the exterior of the hotel is nothing special and the lobby is modest in size. the bathroom decor is very dated (marble colours from the seventies) along with a small -- year old tv. while the room size was comfortable it was not large. the workout facilities were strikingly bad - particularly for a four seasons. the workout facility was probably the worst that i have seen at any hotel in the last five years. the staff recognized this deficiency and noted that it was expected to be upgraded shortly. i do not personally care about seeing celebrities or being treated like a celebrity so those aspects of the hotel do not appeal to me. overall it is not a great physical speciman of a hotel - simply not one of four seasons better properties. while the staff were good (and this is worth noting and commending) the property was really nothing special.',not_happy
id31589,' i stayed at the westin during a large convention that had much of boston booked up. im a loyal spg member so always look starwood first if the price is right. in this case the westin was one of the best priced hotels in the city. my room was great -- though did not get a platinum upgrade -- and the hotel is in very good condition. location is one of the best in boston. walkable to the top shopping areas a little longer walk to fenway (but on a warm september evening the perfect distance to stretch my legs after watching the game). common and financial districts are also withing walking or a very short cab.',happy
id31590,' we arrived at doubletree a bit early but the staff were extremely pleasant and helpful and while it was not time to check it we were directed to leave our bags and even given some recommendations when we expressed an interest in shopping. on check in we were greeted warmly by megan given warm chocolate chip cookies and it was on to our room which had a lovely view of the centre city area. the beds were comfortable fluffy towels and adequate amenities. room and bath a good size as we were three adults. while we did not do dinner there we did have the buffet breakfast and the restaurant was clean food well laid out and the staff very accommodating. i would definitely recommend the doubletree as it is in a very convenient area. public transport passes by the hotel and taxis abound in the area. they are also several restaurants and shops in the immediate vicinity but above all this hotel understands how to treat its customers. first impressions count and they have a wonderful front office team who explifies great customer service.',happy
id31591,' this is the place to stay in dc! clean newlots of space nice poolgreat breakfast nice neighbourhood you name it.... just great! do not search anymore..:)',happy
id31592,' this hotel was clean and it is in a great location-short walking distance to times square and penn station; we even walked to central park and chelsea from the hotel (about --- hour walk-not bad!). we only stayed overnight because we had tickets to the martha stewart show in the morning and didnt trust the trains being on time in the morning. the price was reasonable considering you were in nyc (we paid $---; everywhere else was $---+!!!). as far as we could see no bedbugs!!! it served our purpose quite well. i read the previous good reviews before i left about the deli next door; we went there to eat lunch before we checked in and it was great! i dont know if i would want to stay a whole week there but for overnight or even a couple of nights it is fine.',happy
id31593,' we had a lovely weekend in dc staying at the palomar. we had a deluxe king room which was very spacious and welcomed a lot of natural sunlight! the dupont circle area was just great surrounded by many restaurant options and just a few short blocks to the metro station. the staff was very pleasant and accommodating. they gave us two fabulous restaurant recommendations in the area which we were very pleased with. on our last day we inquired about renting bicycles in the area only to find out that the hotel had bikes we can borrow! this was one of my highlights of the the trip! gabriel helped us with this and made sure we were having a good time and that everything was to our liking. the room was stocked with aveda products which were great. the bathroom was quite large almost the size of my bedroom at home! hahaha. the bed was very comfortable and found the hotel very quiet and peaceful. the hour-wine tasting etc was a very nice touch. after a long day of walking around and sightseeing it was nice to grab a drink and some light snacks before dinner. our room came with complimentary breakfast. considering the caliber of the hotel and the hour the previous evening i was quite surprised about the breakfast. there were very few options and we were segregated from the rest of the dining area of the restaurant...i did enjoy the food i ate as i am not a big eater however it did not look very impressive and again not quite reaching the high standards set in this hotel chain. palomar is located in a fabulous neighborhood and was not surrounded by the hustle and bustle of a touristy area. i would definitely stay here again on my next visit to dc. thank you for a great stay.',happy
id31594,' this place is way to expensive for what it is.. the walls are very thin meaning it is noisey. i was on the -th floor and could hear both sides of me like they where in my room. the toilet when you flush it is so loud you would think a boeing --- is taking off in the bathroom. when someone down the hall way flushes the tiolet you could also hear it. the lady who works behind the counter at the top of the mark either hates her job or she is just a rude b*&tch. either way she put the final nail in the coffin. i stayed at the king george for less then half the price and it was a much more pleasurable experiecne.',not_happy
id31595,' i spent - nights there last easter with my family. we had a family suite which consists on a queen and king rooms at the end of the corridor connected by a door that closes allowing the rooms to gain a spacious foyer. our stay there was excellent both the staff at reception and at the door were young and very helpful and attentive. we found the rooms to be a decent size for a family of - adults nicely appointed with some well thought details. we had a double bed in each room as well as a daybed (the one in the king bedroom was a bit tight so we used the one in the queen room); it was made everyday as opposed to what someone said in a previous post. the location on --th between -th and -th right opposite the royalton can t be beat. i strongly recommend it and would definetly return if we can book a similar rate.',happy
id31596,' hotel bijou is a a good value in san francisco. it is a step up from places like the san remo but very reasonably priced. the rooms are nice although they can be a wee bit noisy. the tiny movie theatre is cute. my only complaint is that it takes about -- minutes for them to get your car from the lot (which must be about --- miles away).',happy
id31597,' if you have children dont stay here! this place is a jail. children have no where to play they can make no noise what so ever and the management is horriable. i have seen people who work here take their animals out to the bathroom and not clean up. our room smells so bad from the carpets. the couch is horriable and broken down. and to pay as much as we do is a horriable thing. some people do not have a choice but to come to a place like this but no matter why you do you should never be treated like you are a prisoner!',not_happy
id31598,' i booked this hotel through the lodging website of six flags. i drove up to the hotel through the neigborhood and felt very unsafe. i was traveling with my children. when i walked into the lobby the owner was behind a bullet proof window. i was horrified. i asked the owner if i can cancel the reservation and she stated no ive already paid. i stated how i felt unsafe for myself and my children. i called the travel agency and they requested management to cancel my reservation and basically she said too bad . i had to scramble around town to find another place to stay. i could not believe the cold heartedness of the owner.',not_happy
id31599,' we booked the hotel through a famous portal because it had the best prices for its category in the city. we were really pleased by this confortable business hotel: rooms are big and very clean staff is very kind and helped us with anything we needed (flight booking checkin etc) location is just - walk from the nearest t station and -- from the most central locations. breakfast wasnt included in our rate but we were offered with a complimentary continental breakfast anyway.',happy
id31600,' we have stayed several places in nyc the last a large historic hotel which had an awe-inspiring lobby and bar but everything above the lobby floor disappointed. when we arrived at the affinia dumont the lobby was small but adequate the staff most helpful but best of all the room was large and comfortable. even with a queen bed there was room for a couple of chairs a desk and chair and much room to move around. also there was a full kitchen! by far this was the best hotel ever at a most reasonable price (by nyc standards). we are fairly critical travelers (in a polite way) but this was truly a find.',happy
id31601,' i absolutely loved my stay at the argonaut hotel!! the location is excellent: right by the water adjacent to both fisherman is wharf and ghirardelli square and across the street from the powell-hyde cable car line which runs directly to union square and westfield centre. also many tours leave from fisherman is wharf so it is very convenient for that. this was my first visit to san francisco. i went with my mom who had been there previously. we both loved the argonaut and the location. the aveda toiletries were wonderful the beds were very comfy and the room was spacious. for breakfast try the buena vista cafe across the street or the restaurant across the street from the entrance to the hotel (it was open earlier and had excellent quick service). also pasta pomodoro on columbus (& union) in north beach is great and inexpensive. we also dined at the delicious ame in the st regis hotel and i highly recommend it if you are looking for a fine dining experience. the cheesecake factory at the top of macy is is great and offers nice views. the house of nanking on kearny st. in chinatown is wonderful!! the chocolate sodas at ghirardelli (in walking distance to hotel) are excellent.',happy
id31602,' my wife and i have had the opportunity to have many wonderful experience during all our stays (more than --) at this hotel. we have stayed here together and separately - for leisure and business travel and have always looked forward to our next visit. we have seen continuous improvement over the five years that we have stayed at this hotel. the food - which was already excellent - is even much better. be sure to try the omelette in the morning and the salmon at night. we are usually out and about during lunch hours so i cannot speak about the lunch menu. my wife and i are both experienced travelers and we know a great place when we see one and stay at one! there are many other hotels in baltimore; however this is where we want to stay. we are extremely disappointed when we hear the words there is no room at the inn. the service - beginning with the auto valet has always been outstanding - and the desk staff always accomodating. the bell persons are helpful and the cleaning staff are friendly. the small things are always right - enough soft towels bottled water in the room well functioning heating and air conditioning and new flat screen tvs! this hotel is always #- on our place to stay when we have a meeting within a ---mile radius. we dont mind the extra drive time if it means we can stay here. be sure to ask for a room with a balony - sitting outside and watching the sunset was one of our best hotel experiences! the rooms are spacious with a fridge nice furnishings and an extremely comfortable bed. the hotel is located near johns hopkins university campus - a real treat! it is also located within an upscale quiet neighborhood which means you can walk around and enjoy the ambiance provided by a treed area. so many things to comment on - a smile comes to my face as i attempt to write about other things. the only bad thing that i can think of is that i am never able to stay as long as i wish!',happy
id31603,' we stayed here for - nights in may and had the best time! we arrived into newark and got the bus from right outside the terminal building to port authority bus station which was a - minute walk to the distrikt hotel. the bus was only $-- return and took only about -----minutes each way. we have flown into jfk before which was far busier further away and shuttles cost more. initially i was dubious about the area which the hotel was in as previous reviews state there are plenty adult stores on the block and being behind port authority there were a few characters hanging around the block. however we went out til late most nights and had no problems whatsoever. the location is perfect to walk to broadway theatres and even some off broadway ones too. -th avenue has plenty of different restaurants to keep you fed for days! you are also very close to times square which is great to walk around itself and you can also get onto tourist busses there which were great for getting to know the city and get around. upon arriving at the hotel the front still appears under construction however inside is immaculate. the staff were very helpful checking in and sorting out our room. when we got to our room i was so pleased that the look exactly like the hotel pictures (which is rare!!) we stayed in a deluxe twin room which had - queen beds in it. the beds were sooooo comfortable i always had great nights sleep. there was an ipod docking station a large flat screen tv and plenty of space to hang up clothing. the rooms were very quiet which i was surprised at since we were in the centre of the city. on arrival there was a hand addressed letter from the manager and a chocolate brownie which was so yummy! every day the staff would change the linens-towels etc if required or you can opt for them to just tidy etc. on an evening housekeeping come back and turn down your bed leaving little chocolates and a little card telling you what the weather forecast was for the next day. we didnt use the bar-restaurant facilities as there was so many things to do away from the hotel. we always ate breakfast at a gorgeous little deli on w--th st between -th and -th avenue. it had a full selection of hot food as well as every other breakfast option you could possibly think of all at reasonable prices. in all the distrikt is a fabulous hotel i would recommend this for anyone visiting nyc the location is perfect the staff were very helpful and professional and the rooms are a very high standard thankyou for such a great trip away.',happy
id31604,' the four seasons new york is one of those iconic hotels that people will visit regardless of the fluctuations in service and the day to day ups and downs of the travel business and global economic climate. its public spaces are some of the most timeless and beautiful in the world. i have been staying at this hotel for -- years and it has much nostalgia for me. this is why i am so disappointed with the current state of the hotel. pretty much my one and only barometer that i use to judge hotels around the world is value for money. am i getting what i paid for? i am entirely happy to stay in a $---- a night room if i feel it is worth it. by the same token i am happy to say in a $--- a night room as i know what to expect. this brings me to my most recent stay at the four seasons in new york. i booked a park view suite for around $---- a night. again new york is expensive and i am happy to pay it if there is value thats just the reality of the hotel business at the ultra luxe end of the market. sadly the fsny has deeply disappointed me. when you are paying this amount of money per night one would expect the tv is in the room to be replaced more than once every -- years. one would expect a bottle of water at turn down by the bed -- as is the case in nearly every other - star hotel on earth. one would expect to not have to pay an extra $-- per day on internet. one would expect not to have a tv remote control that has the back battery case taped on and one would expect not to be in a hotel suite that clearly had its heydey in the mid ---- is. unfortunately all of the above and much more was lacking from my suite at the four seasons. it is quite sad for me as this hotel could be among the best in the world and does not need to go down the road of relying on its location and fame to draw customers. at the very top end of the hotel market it is the little things that matter as there is so much fierce competition -- so yes hotels are made or broken by things like paying ---- per night and not having water by your bed. it is a very unfortunate turn of events for this iconic property and i hope they are able to reverse this trend rather quickly before people start to realize how much better the value is elsewhere in new york.',not_happy
id31605,' dont be fooled by the lobby f this hotel. the rooms are dirty! i dont even want to sleep for fear of catching something. the chair in my room was visibly very dirty. there was exposed wiring the floor outside in the hallway in front of my room was dirty. the walls are cracking and peeling. it is just old dirty and nasty here. if i was not here for a conference for my job i would be leaving. and the customer service of the bell captain was horrible as well. my company shipped boxes to us for the conference. we were told to set up for the conference at -pm. when i asked the bell captain if he could show us to the package room to get our shipment he refused because he said he would have to get someone to cover the desk...well ok then do so. but he kept refusing. he had to get the organizer of the conference to basically force them to let us have our packages. i have not been here four hours and i am ready to go. unfortunately i am here for - more days.',not_happy
id31606,' love the hour albert is the man! lobby with the killer whale statue the decor thru out is beautiful will always stay at this location when in sd....',happy
id31607,' we enjoyed the large room but it is a shame it couldnt have a microwave and frig. several cracks in the bathroom floor tile and in the toilet too. the bathroom fan ran continuously and was told it is because it is on the top floor and is part of the hotel is ventilation system??? adult only swimming from ---midnight would have been appreciated given all the splashing from the children. fortunately the beds were so comfortable because quests were slamming doors late at night and smoking in non-smoking areas which i do understand isnt the fault of the hotel. breakfast was adequate and not rushed however the eating area wasnt cleaned a few hours later. one elevator didnt seem to accommodate - floors.',happy
id31608,' just come back from a wonderful - night stay in new york we stayed at the novotel on broadway and to be honest unless you are a total snob you cant fault this hotel at all. we had a double double bed room on the --th floor and whilst the view was not of times square it was interesting enough (but who goes to new york to look out of a hotel window) the staff were reserved but friendly - the bar and restaurant was a little expensive but we only had a couple of drinks there anyway (there are so many outside to go to why stay at the hotel) i can recommend the art cafe directly below the hotel - just be aware you get mega portions. also ellens stardust diner over the road is good too. for drinks check out tao try the tautini - yummy.-- e --th street between madison and park avenues. a restaurant i can recommend (though you will need to get a cab) is la ripaille (--- hudson st # - new york ny ----- ) the owner is french and his wife is from manchester - food is splendid and the atmosphere brilliant. the room had excellent tv iron & ironing board and a very handy digital safe - the only thing it was lacking was tea & coffee making facilities which i found rather unusual but beacuse i had checked out previous reviews i took my own travel kettle and supplies so we were sorted (glad i did!) long way out just to nip to mcdonalds-starbucks for a coffee! shopping is fab - go to bloomingdales (though they are a bit snobby in there) and be sure to go to macys - go to the customer service dept on the mezanine and if you show them id (driving licence or passport) to prove you are from out of town you get an --% discount card (excludes perfules and some other bits - check the back of the card) be aware that when you are buying most things in ny they add @ -.--% tax on top of the price on the goods (not sure if this does not include clothing as i got some t shirts from old navy store (near macys) and they did not add tax. on first day we did all the major tourist things -you should definitely go to the observation deck at the top of the rock - brilliant. you are very very high up and you get to still see empire state. we did this during the day - then on the same day at dusk did the empire state which is currently looking a little untidy as it;s being done up but the views were lovely ar dusk. make sure you only go up on a clear day though or all youll see is cloud! i would also recommend doing a sightseeing tour on the hop on and hop off busses. you hear a lot of things from the tour guides you would not find out otherwise. the park is lovely - a lot hillier than i thought. also check out fao: schwartz they have the giant keyboard from the movie big (yes i did go on it) would definitely go back to ny again now i have done all the sightseeing i can go back just to shop (yippee) one last thing- dont forget - get a yellow cab from jfk to any manhatten location for a set price of $-- plus tolls and tips (works out at around $-- in the end) dont go on one of the mini busses that they tout outside the airport as they rip you off',happy
id31609,' the muse hotel is located steps away from times square and all the excitement that goes with it. the hotel is a kimpton property so they have free wine hour every night. the rooms are trendy and comfortable. what really sets the muse apart is their people. they will bend over backwards to make your stay enjoyable. it is an overall great experience all the way from the minute you are greeted at the front door by david to checking in with barbara los one of the concierges at the front desk. they will do what ever they can to make your stay enjoyable. they make you feel like you are in an old episode of cheers where everybody knows your name. barbara has great recommendations for everything from entertainment to dining. i highly recommend this hotel and their people.',happy
id31610,' +one fantastic boutique hotel experience. the staff was incredible friendly and helpful. they offfered us to pay an upgraded with better price in the check-in to a deluxe king room and it was massive and beautiful. +location excellent close to financial',happy
id31611,' i dont want to write this review because i dont want others to find out about this great hotel i love the location and the amenities the friendly staff adds to the wonderful experience. i found myslef spending hours on the rooftop deck with my laptop and the view. i will be back again...',happy
id31612,' as bette davis would say what a dump! the four seasons hotel chain needs to either remove its name from this location or put some good money into renovations. skip this hotel and stay elsewhere. bad bad bad',not_happy
id31613,' my fiance and i stayed at the seaway motel for - days near christmastime. it was $-- a night including tax and he gave us a discount on the additional four nights to $-- a night. the rooms are a good size with a microwave and a refrigerator. (the microwave and refrigerator are in front of a rack to be used as a closet without doors for hanging clothes etc. so we did not use the rack.) the room was clean- a little bit of dirt in the corners in the bathroom but nothing to complain about. it was painted nicely and all the colors went together. the bed and pillows were comfortable; sheets bedspread and linens were clean and comfortable. there was a large flat screen tv with hbo some spanish speaking channels and some news and other channels- i think fox etc. *note for families with children staying here: there was an adult channel as well. the service was fairly good: we were having a problem with the hot water on the third day and the man adjusted the water and it came out just fine. they did call at about --:-- to inform us the checkout time was -- am- very strict on checkout times. overall the room was nice and we felt very safe staying there. it was quiet and we didnt experience any problems with other guests etc. there are many security cameras and it is right next door to kaiser permanente hospital right on lacienega-venice blvd. with easy access to --- and -- freeways close to many restaurants mini marts etc. we enjoyed our stay and would stay again and recommend.',happy
id31614,' this place is for thugs and criminals. this place was horrible the management was not nice and the carpet needs to be replaced. there was a party going on in the close rooms around me and i got no sleep all night. i called the front desk for security but they did not stay on top of the party. i was afraid some one may get into a fight and maybe start shooting. i want ever stay at this place again.',not_happy
id31615,' my vacation started with a night at the grand hyatt.great hotel really classy.some of the staff that were extremly helpful were jazz the bell person.kelly the receptionist and paul the concierge..i cant say enough about them.they really made me want to come back for a longer stay...',happy
id31616,' this was my third time here and i will return for many more. the first thing that strikes you is the wonderful --story atrium-style ceiling that greets you upon entering. the guest surround the atrium all the way to the -th floor. the elevators are centrally located. go to the -th floor and check out the view of the lobby below! astounding architecture! the rooms are spacious suites with a living room and separate bedroom. there is a nice bathroom. the room was clean the bed was wonderful. every room that ive stayed in has had a refrigerator a microwave and a small kitchenette-style counter area. the rooms are very spacious and allow for a separation of work in the living room and sleep-relaxation in the bedroom. the staff is courteous and very attentive to your needs.',happy
id31617,' this was definitely the best hotel ive stayed at. the location views and service was wonderful. i only stayed three days but did not want to leave. it was worth the money',happy
id31618,' thoroughly enjoyed our stay at the worthington. great service with a smile. very accomodating. only bad thing is i left my boots in the room and they did not find them. or rather they did find them and kept them. my bad it is rare to retrieve items left behind but i was hoping......',happy
id31619,' my husband and i stayed at the hampton inn for - nights last weekend from ----- august the day the mandatory evacuation was in force in ny due to hurricane irene. we arrived at the hotel after disembarking from our cruise ship at --am. we were not happy with the front desk staff who were not only very slow in checking in guests but they were taking them in random order ignoring whoever was first in line and waiting the longest. hello???!!! we were informed that our room wouldn’t be ready until -pm that day as not many housekeepers had shown up for work that day. that was understandable however when we asked what we could do in the meantime (for - hours) the gentleman at the front desk didn’t have any options for us and didn’t seem to care. he gave us a map and told us where we were located – thanks but we already knew that! we asked for an update on the hurricane (we are from australia and hadn’t experience a hurricane or evacuation before and heard we shouldn’t be on a high level) but we were just brushed off and he said if anything happened “we have backup generators”. awesome! we asked if they had any umbrellas we could use to go for a short walk outside (our previous ny hotel supplied free umbrellas to borrow) we were given - tiny ones and were pretty much lectured that we would need to pay for them if we didn’t return them and we had to give them our name number etc. as if we would want to steal - tiny umbrellas which turned out to be broken anyway! customer service could have been improved to say the least especially during a day when people from the other side of the planet have come to visit on a hurricane day. at least a room was ready for us by -pm so we didn’t have to wait an extra - hours. the room was fine the bathroom could have been cleaner. it was a little dusty and hair left over on the bathroom floor from the previous guests. the towels were horribly thin. we were also given incorrect advice regarding a taxi ride back to the airport. we booked a limo and were told that the driver accepts credit card and it was a $-- flat fee- no other charges. well when we got to the airport not only did the driver not accept credit card (and my hubby had to race into jfk to find an atm to withdraw $us while i waited in the car with the irate river) but we were told that we had to pay an additional $-- for the tolls! we were assured by the hotel staff that we wouldn’t but they were wrong again. not the incorrect advice you need when you’re racing to get your flight.',not_happy
id31620,' this place is pretty bad. lobby appeared to be in good shape but the room was kind of disgusting. towels had not been refreshed a used bar of soap was sitting on a used washcloth by the sink carpet was dirty bedspread was stained. tv didnt work properly. the location is nothing for them to be proud of either. very industrialized area that is somewhat difficult to enter. my next activity tonight will be to find another hotel for the rest of my stay.',not_happy
id31621,' we did the park and fly package and the first thing that was odd was that they wanted to keep the keys. when we returned from our trip after - days we found that all the windows and the sunroof of our car was open. this was in the middle of winter so i am ---% certain that someone on the staff took our nice bmw for a spin or more. the staff was totally unresponsive and told me to call the police. but the car was on their property and they had the keys!!! so you all be the judge.',not_happy
id31622,' a fine hotel well-run near --- and -- with lots of restaurants and some shopping nearby. disabled-accessible rooms are on second floor but there is an elevator.',happy
id31623,' very clean and accomidating. nice room with free bottled water. - free computers to use in the lobby. we booked the bed and breakfast rate of $--. thru priceline. breakfast buffet was wonderful. wonderful location but park yourself for free instead of in the valet at $-- per day.',happy
id31624,' great hotel and location; service excellent - but deluxe rooms were on the small side even for new york and price was a little steep (especially for uk travellers)',happy
id31625,' this was our second stay at this doubletree. front desk staff is rather surly and unhelpful. the housekeeping staff was lovely - friendly and thoughtful. this time we were on the executive floor (-th). the best part of this hotel is san the exec level concierge. she is a gem of the finest kind and the main reason we came back for a second stay. this hotel really needs an update. our room was very tatty - badly stained carpet and soiled furniture. the toilet ran off and on throughout our stay. hot water takes forever to start (like --- way through your shower) and then is scalding. wireless internet is very slow and inconsistant. it is almost impossible to use in the evenings when more than a few people are accessing it at once. the work out room was ok but all of the machines are well past their prime. the restaurant is very good and having it for room service is a big plus if the weather is lousy like it was while we were here. all in all this is an ok hotel but it is definitely on the decline and needs some serious attention soon.',not_happy
id31626,' i decided to take another quick trip out to san diego and chose to stay here again. i was not warned before coming that there would be some remodeling and this is what i would have to say was the only downfall. i was slightly worried because they were redoing the roof and wasnt looking forward to construction noise. they did have the whole -rd story shut down so there would be no one right below. the room i had on the -nd floor was wonderful but in coming back to my room later that night it was covered in dust from the tearing down of the roof that came through the bathroom window (which i didnt know was opened but i guess the maids do that). there was no way i could stay in that room so they offered to upgrade me. they even physically showed me a few rooms to choose from. they ended up putting me in an ocean view balcony room for the inconvenience. i did not expect that but im telling you this hotel is wonderful! i will continue to visit and continue to recommend this hotel to others. my parents are actually going to stay there for their visit this month and i will be back before the end of the year! this hotel is a must. location staff and rooms are always wonderful!',happy
id31627,' i stayed at the morningside inn for - nights in oct ----. firstly they gave me a key to a room where somebody was sleeping and had all their belongings. after that error they upgraded me to a new room and assured me that nobody would have access to my room key. the upgrade wasnt exactly special; and it probably meant that the person who booked that room got downgraded. the beds are almost unsafe; they have springs poking into your body and make a noise whenever you move. impossible to sleep. i was woken on the second morning to the sound of my room heater blowing steam from a small piston that could not be turned off. i thought it was going to blow up. my room heated up so much that i had to go outside and i feared for my belongings. it happened to all the heaters in the hotel and everyone went to reception only to be told that she didnt know what to do and that the manager wasnt answering his phone. the whole place smells of bleach the staff didnt speak english when they were trying to assign me a room and i felt very uncomfortable like i was an inconvenience to them when it was their error for giving me an occupied room. all in all it was a very disappointing experience not like anything displayed on their website. also they have lots of hidden taxes that they charge you for. the staff are obviously not trained properly or cared for by the manager. id recommend that you do not stay here!!',not_happy
id31628,' this is probably my --th time staying at this hotel. i go up here to shop about - times a year from west va. --this past week we arrived early and because the hotel was full the night before we couldnt check in. she told she would call us and she did! she even upgraded us tp a - bedroom with a fireplace. that was unexpected and great because we could spread out and relax. during this particular stay our room was in the back of the hotel facing a trip mall. normally we get a room facing the mall area --that being said all i can say is that the garbage people come to the back of the strip mall building (where starbucks is) and it is loud and wakes you up. the first one came at - am friday morning. then about - am on more come. it is loud and hard to sleep with the racket. if you can id suggest asking for a room not facing that strip mall for this reason. otherwise it is always a fantastic stay we can walk back-forth and put our bags in our room. sometimes we order carry out from pf changs or cheesecake factory and bring it back into our room because it has a table chairs and full kitchen. it is very convenient. if shopping at easton is on your future agenda you should consider this hotel we plan to return again before the holidays.',happy
id31629,' this is a huge downtown hotel. it shouldnt be criticized for not offering a boutique experience or personalized service . ive stayed here - times. with this hilton you get - star quality done well: a clean & well furnished room very comfortable beds professional & friendly staff and a central location. they also let me check-in at -- p.m. and secured a saturday night reservation at one of those impossible restaurants within two minutes. stay here. you wont regret it.',happy
id31630,' we stayed here saturday through monday morning. the staff is helpful and friendly. we were upgraded to a suite! the room was clean if a bit dusty in places. the king bed was very comfortable. the highway is adjacent to the hotel so there was some traffic noise but the real problem was all the trains seemed to sound their horns as they came by- in the middle of the night of course! stay on the east side of the hotel if you can voice a preference. starbucks and denny is are in walking distance. housekeeping did a fine job.',happy
id31631,' made the mistake of staying somewhere else on our most recent trip to nyc. during our stay elsewhere we daydreamed of moving our reservation back to our fave: the empire! love the posh decor love the proximity to subway entrances and to starbucks (in the building). will definitely return to the empire on our next trip. love this place!',happy
id31632,' when i was deciding on a hotel for this trip to nyc i picked the affinia -- because of its superb tripadvisor.com reviews. now having stayed there for - nights i wonder if those rave reviews were actually written by a pr firm or affinia employees. seriously! this hotel is adequate but nothing even close to great. it was in the low --s farenheit while i was in new york and i prefer to sleep in cool temperatures. i called downstairs to see what could be done as the thermastat (sp?) was as low as it could go and the room was still too warm for my tastes. i was told open your windows. um. this is hardly a solution when the street noise is so loud that it awakens you in the mornings even with your windows shut. the lobby was tiny but that didnt bother me in the least since as far as i can tell lobbies are a waste of money-space. and the aveda products in my teeny bathroom were lovely. the staff was friendly. but overall the hotel was utterly unimpressive and i will not stay there again unless i get a much better price.',not_happy
id31633,' i struggled with whether to give this hotel as a -- or --star ranking. in the end the lack of reliable transportation into the city and being out of the way swayed my personal opinion maybe a bit too harshly. i had a view of coronado island and i enjoyed watching the activities at the naval airstation although the helicopters were loud and i could understand why this might annoy some people but i was mesmerized by all the activity. if this does not appeal to you this might not be the right hotel for you (air activities sometimes lasted until -- or --pm). the other side of the hotel may not be much better as it is on the flight path to the commercial airport. the bed in the room was a bit soft and the shower head was mounted low which for me being so tall was inconvenient. there was a jacuzzi-tub in my room which i did not use. the room was well-maintained although the common areas were clean but a bit spartan. getting a taxi into the city was difficult as the hotel is near the end of a dead-end street which meant that taxis did not frequent the street and had to be dispatched to the hotel which would take between ----- minutes. the restaurant was fine for breakfast although it was a bit underwhelming. i had room-service one night which was similarly ok and there is a restaurant at the end of the street (~-- minute walk) which was a very good seafood restaurant. otherwise the dining options were limited. an airport shuttle from the hotel was available. overall this was an ok hotel. if you had your own car it would be fine but people sensitive to outside noise might be annoyed by the nearby airports although i actually loved this aspect of the hotel is location.',not_happy
id31634,' we came to san antonio just to get away and the location was great. we walked to a local bar and i loved the atmosphere. there is always a lot going on but once youre back in your room all is quiet and calm. the room was very spacious and luxurious. i will definitely recommend.',happy
id31635,' the hotel had a nice atmosphere and catered to the business traveler wanting to let loose. the rooms were decorated with modern features but they didnt have practicality in mind while designing. for example there were no plug-ins around the vanity area so i had to stretch my hair dryer to stand in front of the mirror. the worst problem by far is that i left my flat iron sitting on the vanity to cool on the second day of our stay. after we returned that night we noticed that the room had been cleaned which usually isnt an issue. we checked out the next day but quickly returned after realizing that i did not repack my flat iron into my luggage. i spoke to them in person and to multiple people over the phone everyday for one week today to try to remedy this situation but have yet to receive a phone call back from anyone. since it is not in lost & found i guess it is not their issue. we will see if they decide to replace my $--- flat iron.',not_happy
id31636,' my wife and i were in memphis for my -- year reunion. i had heard many good things about this hotel and they all seemed to be true. the staff was top notch both friendly and proffessional. the suite was spacious and clean. the breakfast the next day was crowded but good. however if you are looking for a super quiet hotel for the weekend this is not it. beale street is one block away and the music plays till -am. the lobby could be a bit bigger as could the breakfast area. overall however this is a very nice hotel and i would reccomend it to anyone.',happy
id31637,' i loved my stay at the adolphus it is one of the best stays i have had in a long time i would tell all my friends and clients to stay at the adolphus.',happy
id31638,' there were a lot of guys hanging out at the pool and they had tattoos that looked like they belonged to the mexican mafia. they were having a good time drinking beers and swearing in spanish. so it might have been a convention for the mexican mafia and maybe it was just bad timing but i would not recommend this place for families. the next day the pool was closed due to maintenance and an elevator was broken. since the hotel was so packed in was not easy finding an elevator that was not full. pros: the rooms were clean and the location is right on the riverwalk. cons: this is a - star hotel with - star prices. not recommended for families.',not_happy
id31639,' i do not recommend this hotel to anyone! i was initially placed in room ---. i had to use my full body weight to get the door opened and closed. the room was freezing and after having on the highest heat setting on an old in need of replacement unit for over an hour it was still not warm enough for me to take off my hat & scarf and move from underneath the covers! after i told the called the owner & told him the heat was not working he sd it was just the filter. i gave it another hour and the same results. i was then placed in another room that was in a better condition (no spiders cracking peeling etc.) but it did not have an alarm clock iron shower etc. and i was charged -- cents for a local call the next morning at check out! just dont do it.',not_happy
id31640,' i loved san francisco and the chancellor hotel. i would stay here again. the staff is very friendly and helpful. the rooms are clean but small (which didnt matter we were hardly in the room). the trolly ran in front of the hotel and the bus was just a few blocks away. be sure and get a bus pass it pays for itself quickly. you can purchase it right in the hotel.',happy
id31641,' the omni parker house hotel is a great value in a great location in boston especially for a classy historic hotel. we stayed a friday and saturday night at $--- per night through travel zoo. room was in excellent condition approximately -- x -- not including the bathroom clean and well appointed with nice furniture queen bed nice bedding desk and a new tv. we joined their loyalty club (free) and it entitled us to free wifi and free coffee delivered in the morning (in addition to the little coffee maker in the room). the hotel is in a great location - walking distance to many attractions. our only complaint would be that the window heat pump (for cooling and heat) takes up the whole lower sash of the window obstructing almost the entire view. try requesting a room with a view. again for $--- in a major city in a great location this cant be beat.',happy
id31642,' we found ourselves in nyc for - saturday night with no reservations. we called the doubletree which was sold out. they offered to book us at the hampton inn times sq south. a quick check of trip advisor showed good ratings and the price was under $---. i was skeptical but so pleasantly surprised. we were greeted promptly and pleasantly at the front desk where they informed us that we had been upgraded to a room w. a view (a glimpse of the river). the room was small but as i understand large by nyc standards. it appeared to have been newly renovated. granite countertop in the bathroom a great walk-in shower with glass doors. the room had a king size bed with fresh crisp linens. flat screen tv ( just a few channels) and free wi-fi!! continental breakfast was included. i will definitely stay here the next time i am in the big apple!!',happy
id31643,' over the nato summit weekend in chicago last weekend i had business with a family from wisconsin. we decided to meet at the w city center hotel in downtown chicago. i was concerned about reaching the hotel because of many road closures for security and safety of the delegate to the summit. when i called the hotel the conceige eden reassured me that she had the answers and e-mail five pages of information that had been given to the hotel by the police to help their guest arrive safety. we arrived without incident and we treat royally by all staff members. the hotel is very upscale and modern. our room was very business friendly with lots of desk space to set up my computer and other devices i needed to do business. just as me guest we arriving a knock came on the door when i opened it a very cheerful juan greeted me and told me that he manager had sent up a fruit and cheese tray to have a snack for my guests. he also had a small bottle of wine. he explained that it was all complimentary and set everything up for us. as he was leaving he gave me a hand written card from tk the manager welcoming us to the w and reminding me that their concierge services called whatever-whenever was available to any need i might have. we were pleasantly surprised for the treat and very thankful because it made our meeting go smoothly and added a warm atmosphere. i would highly recommend this hotel for pleasure or business .',happy
id31644,' the hotel (new tower) was nice. only issue was not all the signature westin products were available. missed their trademark westin shampoo and conditioner as well as their signature robes in the room. parking was a bit expensive (--.--) for a night but staff was most helpful on directions to various attractions. westin signature mattress was heavenly as usual.',not_happy
id31645,' stay was pleasant in this small ---year old property. rooms are small a bit dingy but clean. blinds on the window instead of curtains meant the room was bright at sunrise. lobby is inviting like a comfy living room. all in all id consider staying here again.',not_happy
id31646,' my wife and i had a great stay at this holiday inn. the staff was very friendly and helpful thank you jackie and michael. breakfast was the best ive had at any hotel. hope to be able to visit again soon. went to the zoo and jackie had some good ideas about the best things to do around town.',happy
id31647,' we recently had our global sales meeting at the westin copley and we were looked after incredibly well the views over back bay are amazing and being able to watch the -th july fireworks over boston i dont think youd find a better view. some great bars and restaurants are very close to the hotel in the back bay area and for sports fans fenway park is probably a -- minute walk max.',happy
id31648,' this hotel was ideally situated for our three night sightseeing visit to chicago. there is a bus stop closeby for one of the hop on hop off bus tours which we found perfect for getting to the sights we wished to visit it was a $-- taxi ride to navy pier an easy walk to dusable bridge where we picked up a river and harbour cruise. there are a number of restaurants roundabout including gino is east the best chicago pizza in town. we were in our rooms with luggage within minutes of arrival our party consisted of six people having been welcomed by porters and efficient receptionist. the room was clean and comfortable and there was a pleasant bar for a nightcap to end the day after a busy day sightseeing.',happy
id31649,' the positives: friendly and attentive front desk and room service staff. the not-as-positives: tiny room and uncomfortable bed the in-room phone was not working the bathroom could have been more thoroughly cleaned and the windows were open when i got to the room. would not rush back.',not_happy
id31650,' we stayed here for two nights as part of a tour. the hotel is ideally situated for a visit to downtown memphis with easy access to all the nearby tourist attractions. the local trolley system is a cheap and easy way to get about with stops only a couple of blocks from the hotel. if you don’t fancy walking all the way it can take you close to all of the museums mud island terminus and other tourist sites. beal street with it’s nightlife of vibrant bars and restaurants is only a short walk away in the evening if you want to eat a meal and listen to some great music. alternatively there’s some other great eating places on front street. you even have the renowned peabody hotel just across the road where you can see the famous ducks each day. the holiday inn select is very comfortable and offers a good value option compared to its more up market neighbour. the staff couldn’t have been more helpful and pleasant to us during our stay and from overhearing other conversations this seemed to apply to many other guests as well. the only drawback is that the whole place needs to be brightened up a bit with a coat or two of paint. the rooms and corridors are decorated in rather drab shades of brown which seem to hark back to a bygone era. that said we would thoroughly recommend this hotel as a good base for your stay in memphis whether you’re on vacation or on business.',happy
id31651,' this hotel is ideally situated just off times square. the - bedroomed suite was perfect for me and my ---year old daughter as we each had our own space. the staff were exceptionally nice and helpful and we will definitely return.',not_happy
id31652,' i booked this last night last minute via priceline (while i was on my flight.) i arrived around almost --pm. the shuttle picked up right away after i called. they were ready for my arrival so i was able to get right up to my room. it was large and very clean with big screen tv. the free wifi is extremely fast (-x faster then my home internet). the bed was comfortable and i fell asleep right away. unfortunately it was a very short trip and had to catch the ---am shuttle back to the airport so i cant comment on what daytime is like',happy
id31653,' this little gem of a hotel is tucked away on the very trafficky robertson blvd. just south of the heart of beverly hills (but probably not walking distance) and about a -- minute drive from santa monica marina del rey or downtown l.a. it is very quaint with styles reminiscent of l.a. in th good old days (i.e. striped chaise lounges and chair pads on wrought-iron frames). the hotel has a small parking garage (subterranean) with a $-- per day charge (but it was kindly not billed to my hotel tab!) the three floors of room are on open-air walkways and there is a wonderful little open-air sitting area facing robertson (i assume for smoking) a beautiful little sun deck above the restaurant is sky lights and a private romantic jacuzzi off the beaten track yet in an enclosed outdoor little cubby up a few steps from the sun deck--quite inviting. the buffet breakfast starting at - a.m. is excellent (arrive at -:-- if you want eggs or waffles) with eggs bacon waffles omelettes bagels hot & cold cereals juices etc. the thing i liked best about this hotel was the high level of cleanliness throughout. the only negative comments i have are the heater wasnt working in our second room (and nights were at -- degrees!) (they did send a crew to fix it which took over an hour) loud fan (mandatory if light is on) in the bathroom of my first room (but not the second) the slamming nature of doors and the hotel staff is level of helpfulness was average (a few staff had thick accents that were difficult to comprehend and one staff member couldnt help me over the phone with a question i had about whether my reservation had been paid in full by my employer). oh and although i had a non-smoking room the extra blanket reeked of cigarette smoke so the housekeeping staff replaced it for me. overall i recommend this hotel for its charm breakfast location and cleanliness.',happy
id31654,' my husband and i stayed here between flights from richmond va to ixtapa mexico. we arrived in the evening and were so impressed with the location of the hotel and how easy it was to get there from the airport. we left the next moring to catch our flight and had a nice quick checkout and made it very easily back to the airport thanks to the trams that took you to each terminal. we never heard a sound from the planes and enjoyed a nice room with a king size bed.',happy
id31655,' i had stayed here once before and found this inn pleasing in almost every way. a recent business trip brought me back to charlotte and i decided to give this location another try. apparently a tour bus had departed just before my -:-- p.m. arrival because the housekeeping staff was scrambling to get rooms cleaned up. as a result my room wasnt ready until almost twenty minutes later. still they did a fine job -- i found the room to be as clean as i had expected. some of the furnishings show signs of age yet the building appears well maintained. (a sore point ...the outside card reader on the south entry door was malfunctioning causing some fellow guests to prop the door ajar with a small stone. i reported it to management; hopefully it will get fixed). i always enjoy the sleep inn showers though im starting to agree with those who complain that the sliding pocket door to the bathroom is a nuisance. finally the breakfast offerings are a bit better than average. ive become hooked on the do-it-yourself waffles. im kind of puzzled by the comments ive read regarding rude service at this inn. all the people i dealt with here were as pleasant as could be. overall this sleep inn remains a comfortable and affordable choice. the minor problems above not withstanding id definitely consider it for my future stays in charlotte.',happy
id31656,' i stayed at the doubletree guest suites in times square during a weekend in february ----. the location is great right at times square the heart of it all! (well depending on what all is - we were looking to be relatively close to the theater district) my wife still talks about the bedding - and for her to rave about the bedding it is truly spectacular luxurious and comfortable. we also enjoyed having a drink at the contemporary-themed hotel bar. the staff is prompt at check-in and the rooms are relatively spacious considering the location. there was little street noise inside the room and the blinds could be drawn to block out the glow of the neon lights. a great location that we plan to return to on our next trip to the city.',happy
id31657,' if you want to avoid the hustle and bustle of city life marvel at the wonderful beach watch the sights and explore santa monica and beyond then this is the place. mine host greg is just superb at making life easy especially for the travelling tourist and nothing was too much trouble. this boutique hotel is easily one of the better ones we have stayed in and would highly recommend to any traveller.',happy
id31658,' the staff acted uninterested the parking was horrendous the rooms old and small ....... you are well i can a little late but i have had already like a grand dame covered with way to many layers of paint and plaster. not enough outlets no amenities or room service ...... and i would go back in a heartbeat! there isnt a theater to which cant be walked. the history and the old feel of the city just happens. the lobby is worth an hour by itself .... this is pre-quake and used to be city hall. wow ! the dining is overpriced and the service unspectacular but sit near the window and the san francisco of my youth passes by.',not_happy
id31659,' i stayed at the loews for business for - nights and unexpectedly had to stay for a -th night. the staff was very accommodating and helped throughout the week find restaurants to eat at and of course negotiate a better price for my -th night at the hotel. the hotel is only a block away from the famous reading terminal market and convention center along with a few blocks away from the constitution center. i had an outside room which meant the whole wall along with the bathroom was windows. it was nice and kept the room feeling larger than it really was. i loved the long spacious bathroom and the complimentary bathrobe provided. i do want to note that internet and bottled water is not free but they do provide a nice afternoon lemonade or water down stairs in the lobby. if i visit philly again for business and i have a say i would stay at the loews again because of the service received.',happy
id31660,' my husband and i just returned from a - night stay. the excellent location more than makes up for the lackluster hotel. we found the staff to be pleasant and check-in and check-out speedy. our room was actually ready - hours early. our room was spacious by ny standards comfortable quiet and reasonably clean. location is perfect with easy walk to central park times square broadway and easy access to subway. the hotel lacks some of the extras we have become accustomed to at other ny hotels. no complimentary baggage hold ($- plus per bag) no complimentary bottled water (available at giftshop for $-.--). the heating system and lighting in our room was horrible. the heater basically has two settings hot and off. no way to just circulate air. the lighting in all areas of the room including the bathroom extremely dim. having said that at the right price we would stay again.',not_happy
id31661,' the menger lobby is beautiful and historic and definitely worth walking through. the restaurant the colonial room while pricey is also very good. (brunch is amazing) the bar is a great space and has the best long island iced tea ive had. ($- but worth it. a beer will put you back $- but there is a pretty good selection.) the location is perfect if you are hanging around the riverwalk. the alamo is right next to it the mall is right there on the other side pat obriens is across the street. it really is in the heart of the riverwalk. all of these things make the menger the perfect place to stay.... until you check in. the front desk staff seemed apathetic and it wasnt even busy when we checked in and out. they seemed to have all kinds of trouble processing our school payment and tax exempt forms. maybe they were having a bad day... now after seeing the price for a room and walking through that beautiful old lobby i had great expectations. the room was such a letdown though. i have paid $-- for a room that was on this level. everything seemed old- not historic old just old. some things cant be helped in an old building and i get that but carpet bedding towels fixtures etc can be nice. the queen bed was not a queen. i have one at home and this was not one. the shower changed temperature about every -- seconds which seems to be a common complaint. there is no space in the bathroom to get ready do makeup etc. everything just seemed miniature in the room. luckily i wasnt in there much. for $-- or less i would expect what we got so i figure the balance comes down to the great location. other people who were also at the convention said their room was a little bigger so maybe that is luck of the draw. they agreed that everything was a little run down though.',not_happy
id31662,' this hotel is an acceptable well taken care of newish property but in a poor location. the clientele i saw are all hardworking businessmen traveling on a budget. the front desk receptionist breakfast hostess and cleaning staff were all top notch. the amenities are average for a hampton inn: - interior access hallways are more secure than motels with exterior room doors - enhanced continental breakfast with a couple of premade hot items. this saves you a considerable amount of money especially for families. dont expect too much from this free breakfast but it is pleasant enough. - smallish pool (indoor at this location with separate whirlpool) and small exericse room - tiny guest laundry with one washer-dryer. - free parking - free coffee-tea -- hrs. - they have the updated bedding that seems to have been rolled out to the hampton is this past year - windows heating-ac unit is noisy design typical though. - free wireless internet in rooms and lobby area (works well many more expensive hotels charge $---day for this) - free computer access provided at lobby workstation handy for checking email for those not traveling with a computer. plusses compared to some hampton is ive stayed in: - they do serve the free cookies in the early evening. many hampton is dont do this anymore. - room has a true closet vs. an armmoire. - mini fridge and microwave in all rooms. - couple of restaurants within a couple of blocks (red lobster bob evans) minuses compared to some hampton is ive stayed in: - -rd floor where i stayed has a mix of smoking and nonsmoking rooms. it is much better when the entire floor is nonsmoking. i can smell traces of smoke and the room is not fresh compared to an entirely nonsmoking floor. - only - elevator for this --floor property - no water cooler in exercise room no weights or universal gym only cardio machines - minimum number of towels provided (two sets). it is more common to see three or four sets of towels in most hampton is ive stayed in. - undesirable neighborhood (dead end road with mini storage warehouse on two sides large factory (grain elevator?) looming nearby. freight train track behind the mini storage warehouse has late night trains going to the factory. (the odd numbered rooms are on the side of the building facing away from the tracks). - garbage truck came to empty the large dumpster at -:--am monday and -:--am wednesday and this makes quite a noise. - hotel is situated in a low spot near a freeway overpass. - area appears dead at night. - indicators of possible security issues in this area: several signs in the hotel parking lot saying park at your own risk security camera pointed at parking lot nearby red lobster restaurant hires a security guard to be on premesis. - pretty expensive (averaging $---) considering the neighborhood which is not centrally located just a freeway exit on the outskirts of the columbus area. id expect $---night for a hampton in this type of neighborhood and area of the country. - rooms have drywall walls - some hampton is use concrete walls are are more soundproof.',not_happy
id31663,' the only positive experience from our stay at nh jolly madison was the proximity to grand central and the empire state building. everything about the hotel is old and smelly.',not_happy
id31664,' hello had a stay in sept-oct --. great location in a district remodeling every week. rooms are good but expensive to ny standards vs size. great view from room and gorgeous view from rooftop bar. staff efficient but not friendly nor really dedicated. would need more training for the prices they charge. i gave it a try but will not come back.',not_happy
id31665,' we just stayed one night here and although it isnt the fancies hotel it has everying you could need. the area is quiet and a little bit out of the way but not so far that it was inconvenient. the rooms are a but dated and dingy but clean and supplied with everything you could need. i found the wifi connection not very good. the breakfast area is tiny with just a few tables but the breakfast was satisfactory. toast waffles eggs sausges yogurt etc were available and although may not have been of the best quality they did the job. the best thing about this hotel is the staff they are great very friendly and helpful. i would stay here again and can recommend it but be aware it is a buget hotel so dont expect the ritz.',happy
id31666,' my friends and i only stayed for one weekend night for an evening out on the town but our stay was a pleasant one and we will definitely find ourselves back here again in the future. we requested a room on a high floor preferably with larger square footage and were given the handicapped accessible room on the top floor. we were also informed up-front that the room does not have a tub but that was an acceptable trade-off for us. the room was clean the beds were comfortable and the room smelled fresh. the decor was nothing memorable but seeing as to how we werent there to sit in our hotel room it wasnt really an issue. hotel management here is above average. we had to change rooms after finding out that a water main leak had affected the entire floor (water was coming out brown from the sink and shower) and they gave us an identical room a few floors down along with compensatory gift vouchers for the buffet breakfast the next morning which was excellent. the gym-pool on the -th floor was an added bonus. the fitness equipment was new and well maintained with every cardio machine equipped with its own personal tv monitor (you can obtain a complimentary headset from the onsite attendant). the pool is comparatively small and overrun with children (maybe this was a weekend thing) but the whirlpool was nice and large. location-wise you cant beat this hotel. it is connected to the prudential center and copley square (shopping & eating to your heart is content) and only a few blocks away from newbury street. it is also about a - mile walk to fenway park ($- cab ride) and the surrounding boston area bar-club scene. parking tip: parking overnight at the marriott will run you $-- but if you park at the prudential center next door and print out the parking coupon from their website it will only cost you $-- for -- hours.',happy
id31667,' check out the prepay deals -- a great bargain if you are sure of your plans. the hotel staff breakfast and snacks in the reading room -- accommodations -- all first rate and well managed. dont miss the brass plaques in the sidewalk out front leading to the public library -- so inspirational. this is a spot to come back to time and again.',happy
id31668,' great hotel located in a great area. many restaurants in walking distance. the room was spacious very well decorated. very clean and confortable.',happy
id31669,' we first stayed in fairfield inn two blocks away on --th st. which lost power and therefore telephone and water in superstorm sandy. we had been trying to find another hotel but marriott central reservation stated none available in manhattan. we walked over to this hotel hoping to find a room. the receptionist said come back at - p.m. maybe. so we did he said sorry none available. then we asked when? answer maybe at - p.m. so we walked out rather un. - minutes later he is running after us: a room is available . this was a fantastic relief after the bad situation in the fairfield inn the rooms are much more spacious than those in the fairfield inn. equipped (as usual) with croockery and cutlery. (nt that much food could be bought on the streets in the aftermath of sandy.). the hotel is very large so during breakfast crowds could and did happen. breakfast menu is acceptable with some limitations no waffles for example and the usual bad coffee characterizing most of these establishments . for - oclock the only thing they provide is a reduction in their booze price. no food no free drinks. we stayed in the hotel on miles. had we wanted to stay for one more day the price (then) would have been $--- per night (!!!) in summary residence inn gave us a refuge from sandy we are grateful for that. their attitude towards providing the freebies of breakfast and hour are on the cheap side',happy
id31670,' the lobby is lovely the welcome was warm and inviting. the room was spotless and the high tech gadgetry is right up my alley. drinks at the bar were wonderful. a bit downhill from there... being on the -nd floor (and a long time new yorker) i expected some noise but the racket that began at -:-- and continued through the night until -am was beyond belief. to their credit a call to the front desk resulted in an immediate move to a smaller but equally appointed room. apologies were appreciated. dinner and breakfast at jean georges was as one would expect from a chef of his reputation. upon check out a personal farewell and apology for the inconvenience has put the mark on our list for a return visit when in nyc.',happy
id31671,' ill be a guest soon coming out of town and had i read these reviews i would not be staying here..i hope previous comments were looked into.im hoping to have a good decent time! ill will return here to follow up on my stay..crossing my fingers not to get em --- or above the lobby.or entrance lol san pedro here i come! ill rate a - for all then decide after to go up or down..',not_happy
id31672,' we stayed at the travelodge for three nights. yes the furniture is from the ----s and the bed spreads and the curtains look like they have not been changed in -- years; but for the price and the location - less than a block from michigan ave- i couldnt have asked for more. would probably stay at a less dated place if i could have afforded it but i only went to the hotel to sleep so this worked just fine.',not_happy
id31673,' just for one night in january but a good stay hotel is very clean well secured parking easy and a little but good breakfast. rooms are large and clean quiet if you are not on the boulevard. a very good value for the price just a little far from sites and action. recommended if you look for a good quality-price value. patrick',happy
id31674,' stayed here during the south-by-southwest concert event when every other hotel was practically doubling their rates. very professional staff high quality beds and a hot complimentary breakfast that included eggs sausage bacon hot cinnamon roles in addition to the regular breakfast fare. what more could you ask for? little extras that made you feel like you were staying at a - star hotel included complimentary cookies at the front desk and elliptical trainers in the fitness center free wireless internet plus they provide a computer in lobby for guests without laptops. they also provide extra throws at the bottom of each bed. nice touch. hbo plus extended cable tv in rooms. the lobby and the guestroom itself had an air of simple elegance. nice view from the --th floor bar & grill. stayed here - nights felt like i really found a gem just a few minutes from downtown austin. i have traveled around the globe and it is rare to find a hotel of this quality at such a discounted rate compared to the competition.',happy
id31675,' i experienced a one night stay at the massive new york hilton (avenue of the america is between --rd and --th streets in early january ----. i have stayed here previously. if you bring a vehicle as i did you must enter the parking garage on --rd street(which runs west). you when you drive up to the main entrance of the hotel on avenue of the america is you are advised to head to the garage rather than have a valet take the vehicle which is a little bit of a pain. the hotel which has almost ---- rooms has a huge lobby with virtually no where to sit down. so in a part of the lobby near the shops bar and restaurant there are always dozens of people mostly teenagers etc.. sitting on the floor backs up against the wall with their tablets and laptops accessing the free wifi. the hilton charges for in room access. i used my hilton points (on special) for my stay and had a room on the --th floor. the room was nice nothing special with a very small bathroom. i was surprised that the carpeting in the room was almost worn through in several places mainly where the desk chair is. this should be replaced and not be found at a hotel especially of this caliber and price range. i was also surprised that the in room coffee maker on top of the mini bar was dusty. this turned me off from considering using it as i did not feel that i should have to give it a thorough cleaning. the bedding however was extremely comfortable which is usually the case with hilton. i had the breakfast buffet in the restaurant in the morning which had the standard offerings. very expensive but that is expected especially in nyc. i needed late checkout which the front desk happily arranged and i was happy about that. so a good stay overall.',not_happy
id31676,' the room was clean and very comfortable. we got two rooms. one was overlooking the marina and one overlooked the ocean. we couldnt decide which view was better. we had a couple minor issues with the staff at the front desk so we only rated the staff a - out of -. also the parking was more expensive than we expected for the area (not a downtown hotel). we would stay at the hotel again.',happy
id31677,' my friend and i stayed there for - nights perfect location and the room was great and clean. it was so helpful that it had the free wi-fi and totally loved the fact that the room had its own fridge and microwave...and the blow dryer too. the free breakfast was very decent and the staff was very friendly.',happy
id31678,' i stay in all types of hotels but all i really need is the following: good service (at least try!) clean nice comfortable bed workout facility this place gave me all of that plus more at a decent price. breakfast was good and the location is convenient. cant ask for much more. i will be back!',happy
id31679,' tried to submit this to the hotel but it wouldnt take so i put it here instead: hi i wasnt a guest but i frequent the restaurant quite a bit and wanted to provide feedback. today i attempted to have breakfast and if took a waiter -- min to pay any attention to me and my guest and once we ordered the food my eggs were not fresh and were cold. i just ate toast because it took so long for the food to come out and i did not have time to wait. when a restaurant charges $-- for a plate of eggs and chorizo i expect that my eggs will be fresh and hot and the chorizo will actually have chorizo in it. ive found that generally the food has not been good when ive been here - last time was dinner and the french onion soup reaked of sherry and everything else was just bad. i expect more and i think you have a great location (it is why i send my client here all the time) great bar but your waiter service and dining leaves much to be desired.',not_happy
id31680,' if you are headed to austin and looking for a hotel look no further. the four seasons is a delight. the rooms are large food is excellent spa and gym are good quality for hotel and the grounds are beautiful.',happy
id31681,' enjoyed the stay here would definitely return clean rooms friendly staff reasonable price hotel was easy to access did a great job for our dog show.',happy
id31682,' crowne plaza washington located at --th - k street is just a short walk away from the white house the mall and the capitol. metro is just a block away and the bus to exciting georgetown is in front of the door. as a starbucks store is in the house and even provides room charge the infrastructure could not be better. the hotel itself is located in a historic buildung. the lobby is restored nicely while the rooms are refurbished and comfortable. as upgraded due platinum status in priority club we got a suite for an unbeatable rate which was an outstanding value. the suite was modern and nicely furnished. most of the staff were helpful and nice. the staff in the restaurant --k where we had complimentary breakfast was not as professional as extected. large groups and plenty of guest led to slow service. that might be improved by the management. parking is -- $ for valet and the charges for internet are ---- $. in my eyes internet charges in the us are not state of the art and should be removed. all in all nice stay',happy
id31683,' their location is excellent front desk very friendly & very helpful answering questions & getting information. restrauant staff very good & could not do enough for us. our waiter charlie & his assistant are best of the best. would recommend this hotel to our family & friends.',happy
id31684,' the location and history of this hotel are spectacular. it was very disappointing however to check in with a reservation in hand only to be told they oversold my room and bed type. i settled for two queens rather than a king. my tower reservation was unavailable and i had to take a lesser room. normally a hotel will offer an upgrade but not so here. the front desk was understaffed and the rep said it was a zoo there that night. the room was dated and the bathrooms are way overdue for a remodel. i will book reservations elsewhere when i am next in san francisco.',not_happy
id31685,' spent a week here in late oct and it was really a warm charming hotel. everyone was really friendly and helpful. the food wasnt the best for us but the hotel is located close to lots of bars and restaurants and a short walk to the magnificent mile. will stay here again. cheers!',happy
id31686,' this hotel was just wonderful. quaint old world charm spacious rooms and excellent service. breakfast was delicious and more than adequate. right in the heart of the historic district it is perfectly situated to take advantage of philedelphia is attractions. it is also close to a range of eateries offering the famous phillie cheese sliders. this hotel offers great value.',happy
id31687,' if youd like to know how our stay was ... go look at the bathroom door. im sure that whatever it is that was covering the door ... is still on the door. our garbage cans werent emptied. our water and teas were never refilled. saturday we left the room at -- a.m. the room was not cleaned that day at all. we had to go back downstairs when we arrived at -- p.m. that evening to get clean towels. the batteries were so low in one remote we had to constantly get up and manually change the channels the other remote ... did not work at all. we couldnt connect to the internet through the ethernet as there was no connectivity manual in the room ... (as stated that it should be in the hotel guide.) the breakfast though ample was cold. there are quite a number of snacks to be purchased for the room in the lobby yet no microwave to heat them with. yes the employess are knowledgable ... and helpful. the fact that our anniversary was marred by such a bad lodging experience ... that is what well remember.',not_happy
id31688,' my husband and i stayed at hotel blake recently during our mini-honeymoon. the room was absolutely beautiful and luxuriously appointed and the front desk staff was extremely helpful. the el is right down the street so it was easy to access everything. the bed was extremely cozy. i have lots of difficulty sleeping and it was absolutely no problem in this bed. the mattress and pillows were comfortable and the linens were high quality.',happy
id31689,' i spent a week at this hotel for work and it is without a doubt the worst hotel i have ever stayed in. the hotel room i started in was appalling very small and very shabby. the light switches and plugs were in the shower area and the enamel on the bath was coming away. in the main room everything was just in terrible condition (this was a renovated room ) the iron leaked all over my shirt the chair in the room which was white was stained and the air conditioning unit was deafeningly loud. switched to a different room larger room (although still small) but just as shabby and air conditioning remained an issue. the lobby area was in extremely poor condition as documented on here it is currently going through a refurb. as a result getting in to or out of the hotel often meant dodging large groups of tourists who in one instance started an act of heavy petting in the lift. finally upon losing my credit card during the stay (not sure if in the hotel room or out) i had hotel security banging on the door accusing me of trying to get out of paying my hotel bill (which had been pre paid in full) and an equally surly call from reception - minutes later. when explained i was trying to get some rest i was told to come down immediately they would not let me just wait until the morning. this is without a doubt the worst hotel experience of my life.the location is good but the westin the w the intercontinental are all walking distance and much nicer hotels.',not_happy
id31690,' we stayed there on memorial day weekend with our older teenage daughters. it was the perfect hotel! it is very conveniently located to visit chicago the staff is extremely pleasant the rooms are spacious comfortable and clean and there is a pleasant feel about the hotel. we strongly recommend it!',happy
id31691,' great location. friendly staff. stylish lobby and old world san francisco charm but the rooms are just ok with very small bathrooms. and the breakfast was the worst hotel breakfast i have ever had! also the bill was incorrectly calculated on check out.',not_happy
id31692,' just stayed at the marten house again for a weekend family trip to the brickyard. as always the entire staff is the friendliest you can find anywhere. chrissy at the front desk is so sweet and helpful. rooms are always clean. pool is always very nice. we always enjoy our stay!',happy
id31693,' sanfran and the vintage court were our first stop coming from europe. with the hotels in our part of the world in mind the vintage court is perfect. perfect location nice lobby (with winetasting as special event) friendly staff (due to a delayed flight we arrived at midnight and were still greated with a smile!) and cosy room. with the emphasis on cosy. now if you would do a west coast road trip the other way around (starting in vegas for instance) and arrive at the vintage last i can imagine the size of the room will take some adjusting to. little did we know at the start of our trip that the common american hotelroom has the size of an average european cityappartment where you and your family of - can easily life. if you have that reference then the vintage court can perhaps be a bit of a shock. located almost next to a cable car stop chinatown union square moma and civic centre nearby (walking distance if youre in normal health). they tackled breakfast cleverly with coupons you can spend at the small cafe across the street. coffee and tea are for free in the lobby of the hotel.',happy
id31694,' i was quite apprehensive about this hotel having read some of the reviews and seen some of the photos other tourists have submitted especially relating to room size and cleanliness. yes the room was small but ample and there didnt appear to be any other problems. the water was only tepid for a day or so but having spoken to the reception staff this was rectified immediately. the breakfast in the cafe of the hotel was i consider pretty poor - orange juice in plastic cup small poached egg swimming in a bowel of water - however lots of local deli is where breakfasts much better. i consider the hotel to be average but the location just off times square and next to broadway couldnt be better. some reviews commented on the lack of decent views from their window and i agree although we were able to see some of the billboards in times square however as a base to sightsee around new york this brought my review for the edison hotel up to - stars or average.',not_happy
id31695,' my mother and i stayed here the night before embarking on a cruise. the staff was friendly helpful and informative and the service was efficient without having to wait for someone to help us. our room was very clean and spacious as well. we were very pleased to have found this hotel. i would definitely recommend this hotel to anyone who wants an all around upscale experience!',happy
id31696,' this is my second stay at this hotel. it may need a bit of maintenance in the interior.... such as new carpeting and wallpaper.... but i dont care about those things. for me it was perfectly fine. the staff was wonderful. anything we wanted we got.... they even upgraded us to a better room at no charge and it was my own fault when i made the reservation and failed to specify what i wanted. ended up with a great room with a balcony and a wonderful view of the washington monument. the huge plus was the metro station right below the hotel. we were able to go anywhere we wanted by subway without having to walk to a station. plus there is a food court in the concourse so you didnt have to go far to find something to eat. there is also a cvs drug store to pick up any quick little items. then you just take the elevator to the hotel lobby. this hotel is only two blocks from the mall and the smithsonian museums and just a block from the riverfront. all easily within walking distance. i would not hesitate to stay here again at all. we enjoyed our stay and the cherry blossoms were spectacular!',happy
id31697,' we checked in very late (-am) and where exhausted! our room was beautiful and amazingly comfortable. any questions or issues were resolved quickly by the top notch staff. the service and staff at this property was second to none! the rooms are awesome but the elevator is tiny!!!!!!',happy
id31698,' i liked my stay at this hotel. i arrived by car for my - night la stay and appreciated the -- hour guarded parking lot where there always was lots of free space. my main interests were in hollywood boulevard area and on - days i did not need to use any car: the excellent red line subway took me to hollywood-vine or hollywood-highland. - minute walk from the hotel to the station. -- minute ride to hollywood-highland. there was no need to take any car to universal studios either: the next stop after hollywood-highland is universal studios. i am used to finding us hotels having no complimentary breakfast. and if they have one it is a joke. here at ramada inn the complimentary breakfast at --.-- - --.--. was decent. a very big plus in my books.',happy
id31699,' we took a trip for a girls weekend out and stayed in this hotel. it was great. the second we walked into the lobby to check in we were treated like queen is. the entire staff was friendly and took time out to answer any questions we had. the hotel is in san deigo but the grounds were so nice you felt like you were in hawaii. it was very tropical. the pool was heated and clean. the spa was huge and very clean as well. our room was awesome. this is the first hotel that i have slept in where the bed was great. the bed was soft and so were the pillows. the room was very clean. we had a great view of all the docked boats and we were surrounded by water. at night we left our sliding door open and we can here all of the seals playing right outside. we got a newspaper on our door step every morning. the room service was fast and good. we ate breakfast at one of the hotel resturants and it was not very good but the service was great. i would reccomend this hotel to anyone. it is also a great place for families with children. this hotel made a weekend vacation one of the best vacations i have ever taken.',happy
id31700,' the lobby noise can be heard crystal clear in the rooms!! and i was on the -th floor! they even give complimentary ear plugs!!! im not paying $--- a night to hear noise at -am ! wtf. never sleep here.dont get me wrong clean and luxurious rooms attentive great staff... but if you cant sleep at -am what am i paying this for?!?!?!',not_happy
id31701,' from taking our reservation over the phone to the great breakfast on the day we checked out this hotel and its staff were excellent. the front desk was prompt and courteous. the breakfast was yummy. the beds were clean and comfy. i highly recommend this hotel and my girlfriend and i will stay here again when we visit the local theme parks again.',happy
id31702,' i spent two nights at the hudson in early may ---- for a conference held at the hotel. i found the experience to be quite positive. the hotel is exterior is distinctive and attractive as is the second floor lobby. some hotels in this category have a look at how unique i am! arent you lucky to be in me? feel but the tone of the hudson is more approachable; more dare i say humble. my room want ready when i arrived at -:-- but the library proved to be the perfect place to get some work done while waiting. wifi signal was strong and the auth process simple. the person checking me in told me she would call when the room was ready but after -- minutes or so i hadnt received a call so i went to check and the room was ready. no big deal. busy time of day for them. once i got in the room was quite small. very new york. similar to rooms i have stayed at in the standard or the w. nice room just small. it wasnt so small that it felt like the trash compactor in star wars though. the wood paneling in the room may have accentuated the smallness but it was pretty unique. the rooms at le parker meridien are slightly larger and have better desks. but the room was comfortable. the terrace on the --th floor was great. wonderful ambiance and view. the conference space was adequate but it had a basement roof is closing in on me feel. even though it wasnt really in the basement. columbus circle lincoln center and central park are all quite close by. very convenient. loud music in the bar off the lobby late into the night but i couldnt hear it once i got up to my --th room floor. all in all a solid hotel. clean. attractive. good service. inviting spaces. recommended.',happy
id31703,' there is no where to other than the parking gaeage across the street which is not owned by the hotel. the valet and parking garage are pretty much evenly priced. the hotel is next to the basketball arena but seems not be close to anything else or walkable distance. the elevators are slow to arrive. the rooms are contemporary and had a view of outside dallas. the ghost bar is okay. there is no seating in the inside unless you pay for bottles. there is seating outside unless you want sit in the heat if there are seats available. the music is typical of a club. the crowd is mixed of ethnicities and starts at -- to older. there is no fee for women but an outrageous fee for males. the hotel continues to be a club during the night. the pool stayed open after hours with no guard. the view in the pool was spectacular.',happy
id31704,' the hotel room was dusty but other than that the room was ok. the staff was not very enthusiastic about us checking in at midnight. when we walked up to the counter he just stared at me and finally asked unenthusiastically if we needed help. he was obviously annoyed that we were interrupting his conversation with his friend. when we made it to the room the remote to the tv was missing. the young man working the front desk told us he was the only one on staff & was going to have to search the back for a remote and then find batteries. i didn’t need the sob story i just wanted a remote! another man knocks and when i open the door all i see is an arm holding a remote the man didn’t even have enough courtesy to show his face or show any concern for us. this is the second time we stay at this hotel and it won’t be the last. el paso does not have great hotels so unfortunately this one will have to do.',not_happy
id31705,' we arrived here late on july -th in the middle of the heat wave. the desk staff were very helpful to us and made sure we had plenty of water before leaving the building for a walk. they knew better what was in store for us than we did ourselves. throughout our stay the staff were corteous and helpful. the coffee in the lobby at all times was really welcome. we made a lot of use out of that machine and it is lovely china teaservice. the cookies were also good but not always available. as we were busy sightseeing in the city we didnt make it back in time for the cheese and wine any time during our stay but it was popular with other guests. the room wasnt the biggest weve ever had but it was homely and comfortable as well as spotlessly clean. the toiletries were alos of good quality. the hotel was situated in a nice area with lots of restaurants nearby. id particularly recommend banan leaves which is an asian restaurant about - minutes walk on the way down towards dupont circle. we joined the capital bikeshare scheme. as there was bicycle point on nearby florida avenue it was ideal for a quick journey downtown to the mall area. i wouldnt stay anywhere else if we return to dc.',happy
id31706,' if this is what ramada has become then i will have to cross the hotel chain of my hotel list. this is a neighborhood motel at best. the motel had a nasty carpet missing hardware on the furniture bathroom tiles broken- missing etc... everything you would expect from a $---night motel out of the travelers magazines you find in ihop and such. and if that was the price i am good to go. if you are seeing a show at the wiltern it is tops. one block to the right the show. --- block to the left great korean bbq before the show. makes a great eve. but the motel itself needs some solid work to call itself a ramada or hotel. if they ever decide to upgrade and figure it all out it is a grand stop for the wiltern experience. if they dont i will begin the search for an alternative in the hood.',not_happy
id31707,' we got this room for a decent price on priceline. the location was great situated between -th & -th streets. the a-c wasnt working properly. they were doing what they could to help but the room was still muggy. parking is only valet $---night. due to hurricane ike most hotels were full. had they not been we would have left because of the air.',not_happy
id31708,' my wife and went down for just one night but wished we could stay for longer. friendly staff - great food - great bars.. the ninth floor bar is the best... thanks',happy
id31709,' we stayed here in june this year... the main reason we chose this hotel was because of the name and location. for the price i could not believe how small our room was... i have never stayed in a smaller room. we may have been unlucky but you could barely swing a cat in there. tiny bathroom too and quite old. the lobby was very nice and the staff really were very friendly and helpful. if the rooms were larger and nicer (very plain) then this hotel would be fantastic. the location is wonderful right across from macy is the double decker tour bus stops right across the road too. shame about the room because everything else was lovely.',not_happy
id31710,' i recently stayed for - days at the charlesmark and was very pleased. i was attending a conference at a very formal nearby luxury hotel. not only do i not feel very comfortable in luxury hotels (i like to dress casually) but the price at that hotel and most of the others nearby was very high. the charlesmark is rooms are small and if i had been traveling with my family this might not have worked. however for a single traveler it was great. the rooms were pleasantly decorated. beds were very comfortable. shower was tiled slate has good water pressure-spray and the room had wall mounted speakers with an additional speaker in the bathroom. the hair dryer was powerful. another reviewer complained a lot about the tv channels and lack of dvd player for movies. i did not want to spend my free time in the back bay of boston watching tv--there was plenty to do and lots of shopping and dining in easy walking distance. the location was ideal for me. the breakfast was not expansive but as a light breakfast eater it suited me fine. good coffee. the martini bar downstairs was a bit too trendy for my tastes but there were plenty of other places nearby that were great (im more of an irish pub type of girl). unlike the previous reviewer i did not hear any noise from adjacent rooms--i was there on a weekend when it appeared to be quite full too. i would definitely stay here again.',happy
id31711,' pros: this hotel is right next to chinatown close to shopping and restaurants within walking distance clean bright simple modern decor excellent staff everyone was friendly and attentive roots restaurant for breakfast (the food was delicious; healthy fare just my style) comfortable room; bed was amazingly snuggly leed hotel (loved the recycling bins in the room) water pressure in shower and sink was great cons: breakfast buffet in the roots restaurant was scimpy for the price ( i ordered off the menu)',happy
id31712,' we recently had the opportunity to spend a week at the holiday inn express downtownt upon the occasion of our son is wedding. we were very pleased with our accommodations and the service. the girls at the front desk were most helpful. great expanded breakfast! the management was very attentive to our special needs as my husband is a paraplegic. the handicapped room fit all of his needs. the late afternoon hour hosted by the hotel in the lobby was a lot of fun too. it is in a good location and close to the buses and trolleys. their free shuttle service was a big plus also. we certainly will consider a return stay when in san diego.',happy
id31713,' this hotel is convenient to convention center airport and downtown area...all within a short cab ride. within walking distance to the seaport area of boston with many restaurants. the hotel is clean service oriented and allows the business person to work with ease. breakfast restaurant was crowded with a -- - -- minute wait each day. the food was extremely high priced.',happy
id31714,' ok first let me say the hotel is beautiful the front desk friendly and the location great but if you dont remember to leave the do not disturb sign out good luck sleeping. the maids woke us up not once but twice the same morning. i sort of figured they would get the message the first time but they didnt. also the glass bathroom door is really cool looking but if one person is trying to sleep while another is in the bathroom light comes pouring out into the room. there is also a great looking lobby that looks like a cocktail lounge. only there is no cocktail lounge....not even a mini bar in the room.',not_happy
id31715,' this hotel is in a great location in union square. it was a short walk to catch a cable car and to many great restaurants and shopping. the staff was super friendly and the room was nice but be prepared that youre paying for location location location and not a super fancy room. we had a nice view from the --rd floor. if youre used to quiet at night then the cars horns emergency sirens may keep you up or wake you early in the morning. skip cityhouse restaurant. i was brought the wrong steak (ordered strip got sirloin) and it was severely overcooked. also we needed to print something the night before an excursion we had planned. the only two available laptops in the business center wouldnt connect to the internet. the front desk staff pointed us to other computers which we had to wait for b-c other guests were checking their facebook pages on the only one hooked to the printer. then we couldnt download the paperwork.',happy
id31716,' the only good thing about this hotel is the location. we stayed at this hotel for - nights before our cruise to alaska (room only thank goodness). the hotel decor was depressing the sheets were threadbare and the bathroom the pits. they messed up our booking due to the fact that someone there booked us in the previous weekend so when we arrived on the friday evening at --.--pm us time (very tired) after a -- hour flight they said there was no reservation for us. we had no option but to use our credit card to cover a one nights stay until it was sorted. we then had to wake up at -.--am to phone the travel agent (due to the time difference) to try and sort it. this did not get sorted properly until the sunday morning when we were due to leave for the cruise. this spoilt our stay in seattle.',not_happy
id31717,' the new yorker hotel is conveniently located to broadway the garment district and korea town. the hotel is constructed in the lovely old art deco style with high ceilings marble floors and wonderful lighting fixtures and wall textures. the rooms have been renovated for carpeting furniture bedding heating-air conditioning and lighting. the bed was pristine and comfortable. the bathrooms are a bit old and small but perfectly functional. free wifi iron ironing board hair dryer and flat screen tv. no refrigerator. the hallways are musty and really should be updated in keeping with the rest of the quality of the hotel. the staff was rather indifferent: i waited a long time for the valet to come get my car in front of -th ave--there was no one in site. i called the hotel three times to inquire about valet but i kept getting voicemail. finally someone came to get my car. there is no doorman or greeter. bare-bones staff. the reception gal was not very cheery or welcoming but was helpful in getting me my room. there are two wonderful restaurants on the premises: cooper is tavern (lunch and dinner) and tick tock (breakfast and lunch -- hours). i recommend both. all in all it was a decent hotel at a good value. nothing remarkable.',not_happy
id31718,' i was attending a conference a few blocks away but the hotel was overbooked and i found this. san francisco hotels are pricey and even with the online discount i experience some sticker shock. the room was the best part of the package -- pleasant design clean with free wi-fi and good tv (though i missed having a bathtub). there were few other amenities. the free breakfast featured substandard coffee and greasy pastries. (the chinese restaurant downstairs is authentic but the dishes were haphazard and not always the freshest.) at - am (on a week night) i was awakened by a crowd of males outside bellowing la marseillaise for reasons unknown. i wouldnt avoid the fusion but i wouldnt seek it out either. that said i enjoyed the location and it served its purpose.',not_happy
id31719,' i didnt realize such a large and lovely conference venue and hotel was available by the waterfront. great location with beautiful waterfront views. i attended a - day conference for work and well be back soon for a wedding. loads of options for meetings rooms dinners etc... excellent food and service. no tipping - everything is included. good spa-fitness area. great beds and very good concierge service.',happy
id31720,' mt family and i went to nyc for a long weekend to celebrate my sister is birthday. we had a great time - the hotel is close to central park a -- minute walk to the moma and a few blocks from dylan is candy bar and serendipity -. we usually stay closer to the theatre district but since we didnt come to see any shows and had no desire to revisit times square on this trip we decided to stay closer to the park and werent disappointed. the rooms were nice not dirty as stated in previous reviews. the staff was friendly and helpful (with the exception of one doorman) and we had a great time. i would not recommend the library restaurant in the hotel the food wasnt great and it was pricey. try norma is at la parker meridien for a great breakfast.',happy
id31721,' the astoria has a fantastic location right next to the gate to china town and only a - to -- minute walk to union square and the location cannot be beaten for the price. the rooms are basic and a bit dated but clean good shower tv etc. breakfast in a communal kitchen room with huge muffins and unlimited toast oj coffee tea and muffins that will definitely fill you up for the day. if you are looking for a cheap stay in the centre of san fran and you arent looking for luxury then stay here!',not_happy
id31722,' i stayed here two nights for business during a week where hotel rooms below $----night were very scarce so i was relieved to find an in-town hotel at a decent rate ($----night). the lobby has the hip factor going with plush seating and dramatic colors. the rooms are small but the furnishings are nicely updated (cd player-alarm clock; marble in the bathroom; bath and body works soap-shampoo-lotion; plush towels) and the bedding is comfortable. the fitness room has water and towels six cardio machines a universal weight machine and free weights. as others have mentioned the concierge staff is not very well-informed so do yourself a favor and get acquainted with the terrific restaurant offerings of dc beforehand such as via the washington post or another independent source. i had dinner in the restaurant (--ria) one night and the waitstaff was not helpful at all (everything is good) and tried to over-sell me with istill water. i settled on a salad only so i cant speak broadly about the food. hotel also has a bar-lounge area. i had a rental car one night and parked on the street with no problem saving the parking fee. in all this is a comfortable hotel in a becoming hip area of dc (logan circle) for a decent price (at least on my visit). if you dont require staff assistance you will have a comfortable stay. as noted in the review title this property will become a hilton property (probably a doubletree) next month so expect it to become more generic in the future.',happy
id31723,' i stayed one night for a business meeting that was held in the hotel. it is all youd expect from a trendy downtown hotel. i enjoyed walking to millenium park and the art institutes museums. local food was bountiful.',happy
id31724,' stayed at affinia dumont for - nights in july with my wife and - children (aged - and -). having read previous reviews we had requested a higher floor room with a view and that was exactly what we got - --rd floor and a stunning view of the chrysler building. our room was very spacious and comfortable - one bedroom and sofa-bed in the lounge. the sofa-bed was prepared for us nightly when requested. the full bathroom was great for four of us. the hotel staff were simply brilliant - but special thank you to juber who charmed our children so much that they are still talking about him three weeks later. the local restaurants and diners were great for families. also having a small kitchen in our room we did buy from the impressive (if somewhat expensive) deli next door and ate in on one night. before our trip i thought that the affinia dumont was a bit out of the way. but with the empire state building only a couple of blocks away and the huge macy is department store another few blocks further away - we certainly felt like we were in manhattan!! my only gripe would be the fact that the hotel charges for broadband internet access - surely this should be addressed as it looked as thought there were alot of business clients staying at the hotel whilst we were there. running my own business means i need to stay in touch with the office whilst i am away and internet access is essential. however that said we would definitely stay here again next time we are back in the big apple.',happy
id31725,' just came back and couldnt wait to write a rave review of this hotel. the service is outstanding. if they forgot one small thing- they rushed it right up to our room immediately. its a great location on the beach- we had a junior suite oceanfront- well worth upgrading to the oceanfront as i dont think the side view would have done it for me. having breakfast watching the surfers dolphins seals and the local traffic on the boardwalk below was very enjoyable and relaxing- even with a - year old in tow! hearing the ocean at night is the best. pacific beach is also a great little surfer town can walk to most restaurants and you are close to la jolla and not terribly far from anywhere else in the san diego area. i highly recommend and do not recomend stayign downtown. nothign there but listening to the train all night (been there and willl avoid at all costs)',happy
id31726,' allison k is review below summarised it neatly having just returned myself from a five-night stay at the hotel: the london is a superb place in a great location staffed by a helpful team and with two excellent restaurants nestled on the ground floor. we had a ----square-foot london suite with a view to central park and all of uptown manhattan. what a view! the suite was well appointed - my particular favourite was the twin wet-floor showers - and comfortable. we didnt eat at gordon ramsay but did dine at maze the other restaurant at the hotel. dinner was top-notch. the service was a little haphazard but the quality of the food made up for any minor slip-ups. the pudding was probably the best pudding i have ever eaten. breakfast also served at maze was very good. in short i would have no question recommending the london or returning there myself.',happy
id31727,' room was quite nice--very good modern design though there was only one small window which was unfortunate. staff both front-desk and banquet was very service-oriented. excellent location on the riverwalk.',happy
id31728,' this is a big attractively furnished comfortable and well-managed hotel in center city philadelphia. the decor is art deco of very good quality and many of the rooms have strikingly beautiful views. staff is friendly and well-trained.',happy
id31729,' ok my boyfriend booked the reservation thru days inn without reading any reviews first. once he read the reviews he cancelled the reservation - days before our arrival. we received a cancellation notice confirming the cancellation. we were still charged for the reservations! six days after the cancellation!!! i called to speak to the manager to rectify and reverse the charges of course no manager on site no supervisor just the front desk attendant who can not help you mam . so people...please listen to all of us who have encountered this hotel do not make the same mistake there are other great hotels in the same area well worth the money.',not_happy
id31730,' we always send all of our friends-family-business associates to this hotel when they come to dallas. it seriously offers everything you could ever imagine! the amenities are endless. not only is the hilton anatole home to my favorite restaurant nana but is also offers an outdoor pool with a swim-up bar a seven-acre sculpture park several pieces of art from the crow collection v spa- the most relaxing spa in dallas and the verandah club the hotel is state-of-the-art work out facility. the hotel also caters to both professionals and families alike...not easily accomplished. what else could you need?',happy
id31731,' really comfortable bed. friendly and helpful staff. definitely clean. no waiting for hot water in the shower. though the bathroom is definitely meant for taller people (im only - feet tall).',happy
id31732,' the marqueen hotel in the north queen area of seattle is a true gem. it is an old building originally built by the ford motor co when they had a model-t plant in seattle. it has been tastefully refurbished but retains the character of its past. the staff really understand the meaning of the word iservice and made us feel as if we were old friends returning for a visit even though it was our first time there. the room was large with a very comfortable king size bed and two comfortable chairs. it has a separate kitchen fully equipped which was very helpful as we wanted to watch the canucks in the stanley cup playoffs on two of the nights we were there. round the corner is the metropolitan market an up-market supermarket that provided a great selection of hot and cold food for the two suppers we ate in. there are several restaurants within walking distance and they looked fine; we just didnt have the chance to try them. the hotel is right by seattle centre with the space needle and the monorail to give easy access to downtown seattle pike place market pioneer square and the waterfront. a cab ride is about $- with tip and there are several buses right to the city centre. best of all it is an easy walk into seattle along -st ave. we discovered this coming back one afternoon and found several neat pubs and bars having happy hour: a -- minute walk took us - hours! if you want a change from the sterile chain hotels do try the marqueen; it is a step back in time to an era when style and class mattered!',happy
id31733,' the hotel is located in times square and is literally steps away from all the excitement however it feels warm and safe inside. when we arrived in new york it was raining. we were disappointed because we couldnt wait to get out and sight see. to our surprise they provided large umbrellas for complimentary use! i had always heard the hotels in new york were very small and overpriced but we stayed here just the same as we did anywhere else with large enough comfortable room for a good price.',happy
id31734,' as they say location location location. very close to the bart-muni via train or bus. close to chinatown union square and the staff. not only were they very helpful they were friendly and took time to answer all of our questions. older hotel but with such wonderful charm missed on the wine hour but enjoyed the coffee in the morning. price was nice for the area and what it was near too.',happy
id31735,' we stayed shortly after katrina and the hotel was full of refugees from new orleans - so i would like to be charitable. unfortunately there is no excuse for the hotel being so grotty. the carpets were smelly. the rooms were stale . the corridors are dark and unpleasant. we booked a non smoking room with breakfast. we got a smoking room and no breakfast. we stayed one night and put it down to experience. one positive point. it is really close to graceland- - max minutes by car. you can even walk it. wish id read these reviews before booking. guess it serves me right!',not_happy
id31736,' this is a gem of a hotel right on union square. we have been staying there for more than a decade. the staff is very friendly and helpful. on our last visit we registered a complaint with the front desk regarding our shower head. it was putting out only a dribble of water. the problem was fixed immediately. we look forward to eating breakfast in the hotel is cozy dining room. the staff there is welcoming and very efficient. my husband particularly enjoys the breakfast skillet--eggs fabulous hash brown potatoes chicken sausage and other vegetables served in a piping hot cast iron skillet. the hotel also offers free coffee and tea in the morning in the lobby. we always request a room in the rear because of the clamor of powell street but have in the past had to stay on the front a few times. the hotel is well soundproofed so it wasnt really a problem. the rooms are clean and usually have two arm chairs a side table a desk and a clothes chest plus a closet. the carpet is clean but a little tired. the hotel has in the past few years updated its bed linens so now they are crisp white shams and a fluffy duvet. the bathrooms are small--definitely one person at a time but well appointed with shampoo conditioner body lotion shower caps hair dryer and good soap. the bathtub-shower is an older version that is very deep so you need to be careful getting in and out. there is a grab bar on the wall to hold on to. and possibly the most wonderful thing about the chancellor are the free home made cookies available in the lobby all day long. i noticed on this trip they now offer apples too but they cant compare to the oatmeal raisin cookies.',happy
id31737,' about the price and size youd expect for nyc - a lot for a little but it was comfortable and clean. great location within walking distance of lots to do and see. first problem was being told at check in that the type of room we reserved paid for and confirmed twice before heading into the city (smoking with a king size bed) was not available. we were offered a room with a balcony which wouldnt have been so bad had it not been -- degrees outside. second problem ...a loud bang approx. every -- minutes im assuming from the heat - after the first - or - hours i got use to it. (yes im being sarcastic) internet was available for $-- and ran veryyyyy veryyyyy slowwwwww. lastly - and this may sound petty to some - but we didnt get robes.... on a positive note - the bed was very comfortable. would we stay again? eh.....it wasnt great - it wasnt horrible - it was average....and average isnt something id expect from a hilton',happy
id31738,' we stayed at this hotel on june -. while we were having breakfast at their buffet - of our purses were stolen. the hotel is security camera filmed the theft but they have no security staff. once we reported the inciden the staff was uninterested in helping us at all. we were left with no cash credit cards mobile phones car keys id is passports or any documents at all. we understand that things like these may happen but there is no excuse for the assistant manager is rudeness and lack of interest in their guests. after a few hours our husbands drove a couple of hundred miles to bring car keys and money so that we could get back home. during our check-out we learned that the hotel would take no responsibility at all and also had charged us for the night!!! after some complaining from us they agreed to comp the night and suggested that we choose another hotel for hour next trip. we would never recommend this hotel.',not_happy
id31739,' recently my daughter a boston university student needed surgery. we lived at hotel commonwealth for a recuperative post-surgery week and it could not have been better. they met us at the door with a wheelchair when we returned from the hospital; they were friendly gracious and accommodating to our many guests; and they even sent someone to pick up dinner for us in downtown boston when my daughter was craving gluten-free pasta. amazing.',happy
id31740,' i booked a weekend stay at the holiday inn express @ the stadiums simply because i had pirates-o is tickets and could use my priority club reward night there. i had a more than a few apprehensions about the neighborhood after reading all the reviews on this site....but for once i was pleasantly surprised with a hotel! the hotel was as comfortable and clean as most people on here have shared. yes there are a few homeless people hanging around the highway and sidewalks near the hotel and stadium. however my boyfriend and i walked home from camden yards with another couple and found that security guards and police far outnumbered any loiterers on the saturday night that we attended the game. since this was my biggest fear with the hotel i felt compelled to come home and write a review. maybe some nights it could be different but this was our experience on a saturday game night! the $-- a day parking was a steal when combined with the free shuttle. the cab ride to the stadium was less than $- and the fare home from inner harbor was only $-. all in all i would definitely stay @ this hotel again. we had a great time on our little weekend vacation and the hi express definitely exceeded expectations!',happy
id31741,' not sure where to start on this one..... - adults - -- year old boys we were headed out on a disney cruise and flew into seattle a couple of days early.....after exhaustive research i decided to book the westin because they offered connecting rooms. after a couple of phones calls i was fortunate to get josh who is the rooms coordinator. all was wonderful and glorious and i could not wait to go there as i was assured that i when i checked in the rooms would be connecting rooms. he would put a management only override on the two rooms. even if it was not the exact room numbers he provided me the rooms would be connected. well yeah you guessed it! we arrive very late after delayed flights with two tired kids and parents only to be told our rooms were not even close to each other...... yep big fight ensued with the person checking us in......so she runs off and gets the night manager and the fight continues. josh had a hold on the rooms and then about a week before our arrival apparently decided to remove the hold do not touch this room note and gave our connected room to someone else!! i guess the good part is that after the fight settled out we wound up with rooms that were side by side at least but no connecting door.......but the really good part is that the adults room wound up being attached to the luxury suite so we had a huge living room dining room and even better an additional bathroom. we called down to get a taxi that was a van to get us to the ship and the concierge made a huge deal about it and they must have called - or - times all about the stupid taxi...wound up just going down stairs and there was one in the line to service the hotel...big tado about nothing ms. concierge. hotel over all was ok..typical westin. probably would try some where else if ever back in seattle.',happy
id31742,' i stayed at the fairmont for my bday and i was disappointed with a number of things. although the hotel is to be considered a - star id give it low -. the room was definitely beautiful but ... the front desk staff was rude both the evening and morning crew. the gym is not in the same building. there two two buildings of hotels room making it inconvenient to go to the lobby or restaurant esp in the winter. the parking as at least $-- a night in the area which due to the location is way over priced. however you are subject to drive since the closed subway is at least --minute walk or more (plus your luggage). as a travel agent i would highly recommend looking into the intercon or harborside hotel which is still on the water but a much much better location.',not_happy
id31743,' i was pleasantly surprised at how nice this hotel is. the lobby is warm and inviting and the rooms are very clean. the bathroom was large with a very nice tub. the included breakfast was excellent with wonderful cinnamon rolls. this is really a good value for a nice property.',happy
id31744,' the rate for a medical visit is reasonable. the location is great right across from texas children is hospital. parking is free and the shuttle will take you to any of the centers. you do need to sign up in the lobby prior to departure. only complaints are the rooms are rather smaller than a usual - star hotel and the toiletries are small. the beds internet tv coffee maker microwave and frig were a plus. would definitely recommend.',happy
id31745,' this hotel was only two blocks from the white house and from the white house visitors center where the tourmobile buses stop. it is also close to the washington monument and not far from all the other major sites. my room was very nice--clean modern and tastefully decorated. (the bed however wasnt as comfortable as ones ive found in other marriotts.) the room was small but i was alone so i didnt care. the service was excellent--when i had trouble with the thermostat an engineer was sent to my room and then i received a follow-up call to ensure the problem had been taken care of. the food i ordered from room service which was no more overpriced than at any other hotel was actually very good. because i was traveling alone i was grateful to be able to return to my hotel after a long day of sightseeing in cold weather and to dine without having to sit by myself in a restaurant. i did have similar trouble to one of the other reviewers when it came to restaurant information. the concierges did not seem to be familiar with places to eat nearby (could this be because theyre trying to steer you to the marriott is own expensive restaurants inside the hotel?). it was only after i checked out that i learned there was a food court accessible directly from the hotel as well as several other good places to eat within a block or two. this was particulary a problem for me as im disabled. overall though the service was great and the location fantastic. i would definitely stay there on a return trip.',happy
id31746,' attentive staff from arrival to departure. great location in downtown houston with restaurants and clubs within a short walking distance. my traveling companions an i visited the whiskey bar in the hotel and had a great time with the staff being attentive yet unobtrusive. we dropped a pile of cash sampling the different drinks and - bottles of champagne and i dont regret a thing. gret hotel and bar combination. i _will_ be returning soon. highest recommendation.',happy
id31747,' we spent three nights at this hotel and we were very pleased with it. its location close to the airport made an early morning departure very easy. the shuttle zipped us right from the front door to the airport no problems. we had a two bedroom suite: parents in one room kids in the other. it was roomy enough for us to have one child in the pull-out sofa bed and another in a roll away bed. the main bed was very comfortable and the rooms were all spacious. we also had a microwave small refrigerator and another small sink. it was great to have these in our room especially the fridge. a great breakfast was provided each morning with lots of hot and cold choices to meet everyone is needs. we enjoyed the manager is reception each night too. it was great to come in from a long day of sightseeing to snacks and drinks right there in the lobby. the hotel is in the vicinity of a t station. it is a five-ish minute walk across the park to get there. the park that is adjacent to the hotel has lots of playground equipment and a splash area. great for kids who need to burn some energy. there is an indoor pool which i did think was a little bit small for a hotel of this size. it was pretty crowded when we were there. my kids didnt mind because they had lots of other kids to play with. we used the business center to check in and print our boarding passes which was another great convenience. overall the entire hotel was clean. it seemed like some parts of the facility were maybe a little bit older but i also noticed that certain fixtures had been replaced and updated. there wasnt anything that stood out to me as extremely old. our room itself was clean and the furniture and fixtures were up to date. my one complaint is that we really had to turn our air conditioner down to cool the room. it was hot while we were there (-- is) and we were on the -th floor so i dont know if that was it or if the unit wasnt quite working right. the room did cool down but we had the unit set at -- degrees the entire time. i would definitely stay here again. it was a nice property and for the money we paid i felt like we got a really great deal!',happy
id31748,' the langham is a beautiful elegant hotel in the middle of the financial district close to my company is boston office. ive stayed here on business several times whenever i have found a price below $--- per night per company policy. and i will stay there again -- as long as i dont get room ---. at -:-- am i was suddenly awakened by an unseen force pulling me up out of bed. i was ice cold on that side even though the room temperature was set at -- degrees and i had a couple of blankets on the bed. was i am not kidding i am not crazy and nothing like that had ever happened to me before or since. i yelled out in the darkness to whatever it was to leave me alone and leave my room. i immediately felt the cold air go away and the feeling of dread and i rolled over and went back to sleep and didnt wake until the alarm went off. at check-out i asked the front desk if anyone else had had this experience in the room before and of course they very politely said no. but i wrote about it in the in-room diary. i would love to know if this has happened to anyone else staying in this hotel especially room ---.',happy
id31749,' for such a hyped hotel my stay was really very disappointing. stuck in an end room with a view of the neighbouring roof that was completely uninspiring. staff seemed disinterested and the queue to check out was enormous! the w lakeshore is -- times better than this one.',not_happy
id31750,' i stayed at the omni shoreham for - nights while attending a conference. check in was a big problem. while i and many others received (nonbinding) confirmation of non-smoking rooms (i had recently quit smoking) when we arrived albeit late in the evening there were no nonsmoking rooms left. the choices were to fend for ourselves elsewhere or stay in the smelly smoking room. this was the situation for a number of people i spoke with at the conference and can personally vouch for witnessing at least four other parties with the same experience. after hearing the same complaints from customers repeatedly the front desk staff became short with people as the hotel had put them in the unenviable position of fielding complaints they were helpless to ameliorate. i and others stayed in the smoking rooms (mine smelled like the distant remains of a summer barbeque) with the usual cigarette burns on the carpet substantial stains on the carpet draperies and bedding about - sizeable holes in the bedspread and other uninviting issues. it seems the hotel neglects these rooms and just lets them go without repair.. it seems the staff tries their best but the overall shape of this potentially great hotel is fading significantly. actually it is pretty sad',not_happy
id31751,' i thought this was a lovely hotel and it met all of my expectations. the room was quite large i was expecting something much smaller for a new york hotel room but it was quite a decent size. the view of saint patrick is was beautiful. the concierge and bellhop staff were incredibly helpful with directions and restaurant recommendations. definitely an ideal place to stay during the holidays.',happy
id31752,' on the plus side the room is comfortable and has a nice view and the hotel is centrally located. on the other hand not the most happening place to be on a sunday. overall the hotel is clean attractive reasonably priced with nice amenities and pleasant staff.',happy
id31753,' im not famous not rich and according to even my best friends ;-) not the best looking guy on earth...and hey i got a perfect experience at the mercer. the staff were very welcoming check-in is smooth the girls&boys of the cafe and restaurant are great. my room (loft studio) was ab fab! felt like coming home; superbed giant bathroom with a --person tub oversized amenities by face stockholm great turn-downservice...even (not so typical for nyc) free wireless in the room. the lobby-bar feels like a super living room; very cozy. eg. gerard depardieu and danny devito were there but everything is comfortable and discrete. the food (breakfast to dinner) is super. i have tried to find sth. negative but so far no luck. on a scale of - to -- the mercer deserves a --+.',happy
id31754,' we recently took a trip to see a dodgers spring training game at their new facility in glendale arizona. we had not been to the phoenix area in quite a few years so really did not have a clue to what hotel we were going to stay at. after reviewing a few hotels we decided to stay at the hyatt place phoenix north. the rate seemed good the photos and reviews of the property made it looked acceptable. when we arrived we had the choice of a self check in kiosk or the one person who was checking people in we chose the kiosk simple and easy. we needed to head to the grocery store and a gas station so we asked the young gal at the front desk (i have indicated she was young because she did not know where anything was located.) we were sent by this gal in opposite directions one was in a very bad part of town the other in halfway decent part of town. in the morning when it was time to take a shower there was hardly any water pressure and it took - minutes to get warm water (what a waste of water when there are signs everywhere to please conserve.) we then went down to the “continental breakfast” when we arrived it was -:-- am the workers were literally forcing the coffee pumps out of our hands! they could not get cleaned up fast enough plus were extremely rude. we then decided to take off and grab a bite somewhere else. we exited our room at -:-- am. put the privacy sign back inside and went on our merry way. when we came back at -:-- pm we noticed when we got off the elevator there was a table full of dirty dishes that had not been cleaned up from the morning (i assume these were plates from other rooms left there.) we then found that the maid decided not to clean our room. i called the front desk; she was extremely nice and said i will have housekeeping give me a call. well housekeeping called i told them to just bring us towels. a woman brought the towels and told me the maid left at -:--pm so no one was there to clean the room! the hotel also did not seem very secure the doors to the outside were not locked and there wasn’t any security that we could see. overall i would not recommend staying at this hotel to anyone for business or pleasure.',not_happy
id31755,' breakfast was great. the typical milk and cookies arent as special and homemade as they used to be. still my fav hotel',happy
id31756,' the kitano is a terrific hotel on all fronts - location amenities staff. the attention to detail is exceptional - we pulled up they took the luggage and the car made check in a breeze (we had gotten a seriously discounted rate online) and the room was spacious (really! even though it is nyc) well appointed (fine glassware great toiletries towels and robes). diners and fine dining all within an easy walk and no tourists in sight.',happy
id31757,' stayed here with mother aunt sister and cousin for our annual girl is shopping trip to ny from nov -- - december - ----. this is the first time we stayed at the holiday inn express and would definitely recommend it. the rooms were small but most of them are in ny. it was very clean and the staff was so friendly. we arrived early and stowed our bags with no problem and they had rooms waiting for us on our return later in the day. have stayed at other hotels and this was not the case. i really liked the fact that they dont use bedspreads which made it feel cleaner. it also appeared that there were only six rooms on each floor and it was very quiet. the elevators were fast and ample size. deli across the street for pop pizza and very convenient to fifth ave and times square. would definitely stay here again.',happy
id31758,' staying here for a few days was good enough except for the overly-soft bed that killed my back which i felt when i returned home later. the worst thing of all was that - months later the hotel charged us again from our credit card. we telephoned & was told there was no record of payment & they thought we left without paying. how is it even possible to believe that when we handed back the keys received our receipt etc? eventually our original payment was located & we received a refund & whilst we werent upset about the error happening the fact they didnt bother to contact us before deducting our credit card willy-nilly did. they could have telephoned or emailed (they had been emailing advertising with no problems) to enquire but didnt bother so we had to call them at our expense (international). the lady who sorted out the problem was apologetic & handled it all quickly & efficiently & offered to refund any difference with the exchange if it went against us. we did lose out with the exchange rate plus the telephone calls but we couldnt be bothered pursuing this further & just wanted it ended.',not_happy
id31759,' stayed at the property jan------ and was pleasantly surprised by the quality of the construction. the finish and decor are minimalist modern and very well appointed and given the lack of general space in nyc the room was quite spacious and comfortable. for those wanting to be close to times square its a very short walk to the middle of it all. its also walking distance from the javitz center an uncommon convinience for that part of town. the staff was awesome; from the reception staff to the bellman they made my stay very comfortable and personal. keep up the good work.',happy
id31760,' i really cant add much to what everyone else has already said but the location is perfect...especially if this is your first time to san francisco and you want to do the touristy things. the staff was very helpful and friendly! i would definitely recommend this property to friends. the wine in the evening was an added bonus and we enjoyed breakfast at the blue mermaid. i think that we somehow missed asking about vouchers but we enjoyed ordering off of the regular menu. i didnt think the prices were unreasonable. a few people have mentioned noise; i dont know if it is because of the location of our room...we didnt have a room with a view but i commented to my husband how quiet the room was for being in such a touristy part of the city. we slept well!!',happy
id31761,' hesitating between hotels at twice the price that offered little more i was surprised at the quality of the stay at this very economical hotel in mid town manhattan. the sheets were changed often in my - day stay every day i think. no signs of bed bugs that i saw. the bedding was really good very comfortable. the room was cleaned up perfectly every day. i was lucky enough to have the top --th floor with an incredible view. you can also go to the roof top to shoot pictures or hang around if the weather is good. the bathrooms were clean not really a problem being shared. there are lights in the rooms that show occupancy. some of the guests though are pigs to say the least yet it is not a fault of the hotel. the hallways and doors can be noisy and again the guests are often not thinking of others by talking loudly outside their rooms at - in the morning. the hotel should at least have a guest rule list at check in . free wi fi that works very well and mounted ipads in the lobby for those needing a remote computer. the lobby serves as a guest meeting point too so that was a nice touch many just lounging striking up friendly tourist conversations. ill stay at this hotel often as it is half or less the price of any normal hotel in manhattan and the comfort very nice indeed.',happy
id31762,' nice hotel for conferences of less than ---- people. the elevator bank has been redone (i understand it was problematic in years past) and the rooms appear to have been redone as well. comfy room for a - day stay though noisy at times when there were parties going on nearby. there was always hot water lots of pillows (i counted - on my bed at one point) and the staff was very friendly. if you have special dietary needs check the menu at the restaurants before sitting down as choices can be limited. what is offered is pretty good where i did go and i heard a lot of raves about the steak and chop restaurant on site which i didnt make it to... yet. it is right next to sjc airport and shuttles run every -- minutes or so. it is also handy to the freeways but note it is nowhere near downtown san jose. all in all good hotel great choice if being near the airport is important.',happy
id31763,' hotel is located across the street from the rencen downtown. it looks like it has been renovated in the recent past and is in very good condition. rooms are clean and good size. there is a bar-restaurant in the lobby area. restaurant breakfast buffet on sunday was very good. location is within a reasonable walking distance to greektown and ford field-comerica park. rates were very good for a downtown hotel.',happy
id31764,' i traveled from southern california and took bart from sfo. villa florence is located a couple of blocks from the powell bart station which makes it very convenient when using publing transportation. i was able to check in early around -:--am and that was the best because my meeting was set for --:--am. if i could not check in at -:-- i would have had to carry my luggage with me all over town waiting for the usual check in time of -:--pm. checking in early was an excellent way of making my travel easy and less stressful. thanks laurie a. flores [--]',happy
id31765,' ive stayed at this property repeatedly on business over the last -- years. since august of this year ive probably stayed --- times. it is consistent -- but a few ups and downs. front desk is great. they are friendly and quick. they offer express checkin for platinum members in peak hours. rooms are a little small but functional. recently redone with new beds and large flat screen tvs. the ipod docs in the clock radio are a plus to me --- i dont have to travel with my own any more! generally housekeeping does a good job -- attention to detail could be a little better but no big things. room service is very hit or miss. have had a number of issues with delivery time and temperature of food. youre probably better off finding something elsewhere --- even if it is downstairs at champions -- who does a good burger. concierge lounge is what sets this place apart. staff is wonderful. they remember their guests are incredibly friendly and always looking for ways to help. quality - selection of food has gone down a little over the years but service is still top notch. this is usually my first choice in charlotte (but im very much a marriott person).',happy
id31766,' we stayed here for - nights in february ----. the hotel was in a great location for sight seeing and travelling around new york. the rooms were small but nicely furnished and seemed fairly modern - bar the bathroom which looked a bit tired. cant really comment on staff as didnt have much interaction they did have limited alcohol choices on the few occasions we had a drink in the bar.',happy
id31767,' easily meets the needs of someone who is just looking for a room to sleep in. they have a free shuttle from the airport but call them soon after you land to give them time to get out there. i also used their shuttle to get to a rockies game and to go downtown. call them when you want to go back and theyll come and get you. there is nothing but highway nearby but they have a restaurant-bar just off the lobby if you want food or drink. all of the staff i encountered were friendly especially the front desk people.',happy
id31768,' thought the hotel was decent price for what it included which was the free breakfast and happy hour drinks-finger foods but it is really not worth it. there is always a long line for the breakfast happy hour drinks and food difficult to find empty seating to eat. the location was okay. the bedroom blankets are bad it is a thin blanket and not comforter or heavy blanket to keep you warm. the pillows were so bad that it kept my husband awake all night long and he didnt sleep well with the mattress either; i didnt because of the blanket or lack of. if youre used to staying at marriott and hiltons or even any bedroom with decent thick covers and pillows you will hate staying here. i also found a hair (not ours) in the sheet. the bedroom we received was very small facing a concrete wall of some building so we asked to switch rooms being first time here so the guest services happily did so and the room was bigger with separate bedroom with lots of traffic noise at night. however this is where i give it one star. we prepaid the room since it was booked on their site at the best internet rate. when they gave us another room we were charged for it so double charged! it is been - weeks - calls and still no credit!!!! very frustrating much time wasted and stressful because every time you call we have to wait and explain the situation again. absolutely not worth it!!',not_happy
id31769,' my husband and i stayed at here for - nights at the end of april for a conference. we had a very pleasant stay. the location is perfect in the middle of downtown connected to the conference center. it is also right across the street from the nicest macy is i have ever seen and the reading market terminal which is a must! we were able to walk to all the sites. we had the room service for breakfast three mornings which was very good and decently priced for room service. the beds were comfortable and the room was clean. our only problem was with the concerge. we tried multiple times to call with no success. we were bounced around to multiple people none who could answer our question. eventually we went downstairs to find one concerge who was swamped and in the end couldnt answer our question either. for a hotel that size there should be more than one. overall we were pleased with the hotel and would stay there again.',happy
id31770,' we had an expensive pair of jeans n shirt on hanger and either was taken from cart while bellhops took our luggage from car to room or vice versa......really sucks cuz we loved our stay otherwise....keep your luggage with you at all times!',not_happy
id31771,' the magnolia is our weekend getaway in houston. in the center of downtown houston it is an easy walk to great restaurants public transportation to museums parks and zoo and superb entertainment venues for sports theatre and concerts. a free shuttle or taxi is readily available for items not so close. for the stay-in-the-hotel guest a phenomenal city view from the topside swimming pool and sauna a comfortable bar or relaxing library are readily accessible.',happy
id31772,' if youre looking for a hotel close to theaters & times square youll love this place! the service was outstanding from everyone @ check-in concierge & right through to .maid service. everyone i encountered greeted me warmly & answered my many questions. safet @ front desk was most helpful in assisting to find a room on a weekend with no reservation! he went above & beyond for me. when i return to new york this will be my -st choice in hotels. did i mention great location.....amazing views of ny from high above.',happy
id31773,' this hotel could not be more conveniently located it is a stones throw away from times square! we stayed here for - nights during the heatwave last summer and although we were initially placed in a small room the staff were more than to move us into a queen sized room the very next day. i stayed here with my wife on our honeymoon and we were very impressed with the facilities from imac computers in the lobby area to the free boarding pass prints upstairs for the journey home. very contemporary modern feel to the place and very clean. the rooms were spotless and plenty of channels to watch when you retire to put your feet up. bedding etc changed every day and there was minimal noise from outside. i wild highly recommend this hotel to anyone travelling to ny and i would definatley stay here again.',happy
id31774,' had a great time over labor day weekend at the westin san diego. the customer service was great and everyone was very helpful. a special thank you to waiter juan verduzco jr who worked in the restaurant during the breakfast period. also another very sincere thank you to the shuttle bus driver andres. he brought a special charm to some weary travelers and changed a negative wait time at the airport into a positive. also both of them gave us invaluable information regarding the city of san diego and it is layout along w-the festivities over the labor day weekend. thanks guys! ---clarence & pauline hutchens :)',happy
id31775,' i actually have stayed here a few times over teh past year and was very pleased each time. i obvioulsy made my visits after the renovation was done because each of the rooms that i stayed in were brand new and very nicely decorated and the bed was one of the most comfortable i have experienced. the rooms were a very nice size and hed nice ammenities. this hotel is a tad off the beaten path but well worth it.',happy
id31776,' not really what we expected from a double tree. our room was very small even by ny standards. the staff at check in were more bothered or not interested than anything. the room was extra small and the bathroom outdated with a shower that had leaks and openings. breakfast was fair at best although the staff was very nice. we decided to check out after only - night (instead of -) . we could also hear everything from the room next to us. so overall it was not a good experience. finally the elevators seem like rush hour in the subway and can take over -- minutes of waiting for one.',not_happy
id31777,' and its a mistake to call it a motel.our first room was small with no view. but enoch upgraded my family to a room with a view on the --th floor. the best view we ever had over looking the hudson.the concierge and enoch n. in customer care were excellent resources. we walked from the mega bus stop to yotel nyc ($--.-- for - round trip from pittsburgh pa.!!!) and made our reservation on the grey line - day double decker bus tour with - event-meal tickets.(make gl reservation on internet and pick up tickets in person at --nd street station to save tax and $-.-- on price per. person.) highlights included eating lunch in all the famous dellies and $-.-- tai lunch at yum yum. the sightseeing cruise on the hudson is mandatory. china towns ny noodle shop was the best meal at the lowest price! the ----- memorial is extremely touching. the zoos are free on wednesdays and museums have free hours on certain week nights. the only disappointment was muffins and coffee are the only free choice for breakfast every morning. yotel would be smart to offer yogurt fruit or oatmeal and rotate these choices. we walked across the street to the grocery store for fruit and burger king and used chain coupons we collected. the best surprise was that our mega bus stop was in front of yotel! we had the desk hold our bags and played pool and rested in a private t.v. room until it was time to get on our bus! awsome! we will be back for the third vacation in nyc soon and will definatly call enoch for a room with a view! thank-you yotel we miss you. loved the free coffee galley!!!',happy
id31778,' wingate hotels are usually decent to stay in however we changed rooms five times before finally accepting one without a stale odor. this was our worst experience in recent years.',not_happy
id31779,' nice motel clean and friendly staff. not in the best area but not bad either. the first night we stayed there was some guests in an up stairs room who were loud and roudy. as far as i know the hotel staff took care of it.',happy
id31780,' stayed there for three days. we love design hotels and this one was excellent ! what a great surprise when we went on the roof to the lounge bar and swimming pool. they had their usual saturday hour bar. what a moment !!! lovely place what a swimming pool and place !!! to do just for that !!!',happy
id31781,' the glowing reviews and high ranking caused me to make a reservation here. no major problems but a host of small ones: burned out lightbulb in the bathroom. drain was slow and some hair (!) lodged in it. asked for -am wake-up call but front desk didnt call until -:--am. continental breakfast served in the lobby but no table to sit! it only cost $--- but i left feeling like it wasnt worth the money.',not_happy
id31782,' we liked this hotel... it is on the edge of what i would consider a risky neighborhood but we didnt feel unsafe coming into the hotel at night. the staff was super friendly and helpful. the building has been upgraded with green - sustainable features which is nice... but the old walls are thin and we awoke to hear our elderly neighbor having conversations with his wife each morning.',not_happy
id31783,' i had stayed at this hotel several times before and always liked it... the rooms i had in past visits were nicely decorated in a modern style and the views were great. this time was different. instead of being directed to the elevators between the front desk and the restaurant as in the past i was sent to a bank of elevators located behind the front desk. no good. ask for a room in the east tower. kick and scream until you get it. my room (----) had a nice view of the chrysler building and the top third of the empire state building but not much more. the room was drab with mostly flesh-tones and an odd mix of a couple of new things and lots of old stuff. there was a large flat screened tv (nice) and a couple of new table chairs but these were mixed with an old ---- is looking kitchenette - two burners and a small fridge but no utensils... like an abandoned dinette set. the peephole in the door was clogged with paper (nonfunctional) the sink drain was stuck in a permanent down position and had to be completely removed so water could drain. the cabinets and doors were old and there was an oddly small (and quite uncomfortable) armchair... perhaps for munchkins. the bathroom in general was in need of rehab with a shower head at shoulder height and grout in need of cleaning or replacing. room service for dinner was not good except for the ny cheesecake. the ny cheesesteak sandwich was gristly and the asparagus soup was bizarre. my stomach is still upset. there was no coffee maker in the room and no luggage rack. the bed was the hardest one i can ever remember sleeping on - it was uncomfortably firm. this is not usually a problem for me. bottom line - i wont stay at this millenium hotel unless i can be assured of a room in the east tower. by the way i paid $--- plus a variety of taxes for one night.',not_happy
id31784,' cannot fault the hotel location at all. situated just off fisherman is wharf and right next to a supermarket this hotel is great for people wanting to be well connected to civilization. great transport links also mean that you are well connected to other parts of the city as well. the actual room itself is fine. the bed is amazingly comfortable but there are some very annoying features. the biggest and most ridiculous aspect of the rooms are the abnormally small bathrooms. they are so small you cant even do a --- in them without giving yourself a concussion. this may be fine for little people but it is simply very uncomfortable for anyone over -ft tall. the clothing hooks in the bathrooms are also so small that you cannot hang anything without it falling off instantly. this may seem very petty but believe me is very annoying. another point worth a mention is the air con...it is the size of a range cooker and earth shatteringly loud. also the hotel layout is like a maze and finding your way to your room from the elevator can be an expedition. still if your young healthy and consider yourself vertically challenged this may well be the perfect place for you!',not_happy
id31785,' stayed here for a few days so as that we could tour la. rooms are pretty dated and a little run down but otherwise comfortable despite being fairly small. despite all that the service at both the hotel and the restaurant was fantastic and housekeeping always did a great job. we had some issues with our bathroom and they were fixed within -- minutes from us calling the front desk. the location itself has a fair bit of road noise but you tune that out after a while staying there. it is a bit of a walk to the metro station but it is a great location for taxis and i imagine would be easily accessible if youre driving yourself. the worst part of our stay was that we were in a room directly next to the elevator - this wasnt a problem during the night but during peak times (like the morning) it was frustrating.',not_happy
id31786,' they were not aware that we had switched our reservations online from two nights to one. they reluctantly canceled the first night but seemed hesitant to do so as if they wanted to charge us for it. they came off as if they did not have a room for us at all so remember to take a print-out of your confirmation! the staff could have been friendlier...they were kind of just like ok we have a room for you. they wouldnt let us check in early which is understandable but i think it is only because they didnt have a room reserved for us because of the change we made. on the plus side they did let us store our luggage that morning before check-in and on our last day while we went to a yankees game. (however there is no security for the luggage room--i had my friend walk back to the hotel without me to get our things and he basically just walked in and picked up my bookbag which has my female name stitched on the back of it and no one questioned him!) overall i have stayed at hotels where the staff was much more friendly and accomodating. if i said thank you i got no response--that is how rude they came off. maybe we only stayed one night but that one night was $--- and while the bathroom was pretty nice (marble) the room appeared much much bigger online. it was about the size of a typical freshman dorm room.... maybe even smaller in some cases. plus the bed was hard as a rock..anyone who considers those beds comfortable must normally sleep on a hardwood floor! true for a budget hotel you should consider that you wont have the best amenities but a nice comfortable bed to rest on at night isnt asking too much! also you are better off taking the stairs as it is undoubtedly a quicker option. oh and there is no hair dryer in the room as stated on the hotel is list of amenities. i would recommend this hotel for those who a) are not staying longer than one or two nights because your back will start to hurt after that from the bed and the rooms are uncomfortably small b) are as equally unfriendly or who do not mind an unfriendly staff c) only for those who have documentation to support that they indeed have a reservation. d) for those who are on an extreme budget. i mean eh for a private bathroom in nyc it is pretty cheap...you just have to be willing to suffer through the other inconveniences.',happy
id31787,' i’ll be the first to admit that this isn’t the hotel for everybody… but i thought it was a really fun cool place to stay. i felt really “immersed” in the hotel experience and the public areas were too cute for words. but the rooms are small! so let’s get that out of the way right now. if you want a place where you can relax in your room stay somewhere else! as you approach this hotel on --th street there is no sign. i had read reviews and looked at pictures so i knew that when i saw the trees and the funny yellow windows i was probably in the right place. the subway station at columbus circle is about a block and a half away so not too bad even if you are lugging bags and such (as we were). when you enter the hotel you go up a long escalator (very cool) to the lobby area. the lobby is very large and open and includes lots of greenery. nice touch if you ask me. check-in went well and we were ready to go up to our room. when you get off the elevator your eyes might have to adjust a bit as the hallways are very dark. no troubles for us however once we got more used to it. our room was of course way at the end of the hallway as seems to be our luck after long trips! anyway when you enter the “room” you may be taken aback a bit! it is tiny. and i don’t mean “kindof small”. it was difficult to even get into the room as the entrance is totally narrow. but really it gives you everything you need in new york — a bed a bathroom and the noise of the city outside your window! the bed itself seemed to be of pretty good quality and was very comfy. after running around new york all day you are going to sleep soundly no matter what you get! the bathroom is even smaller than the room. you have to be a bit acrobatic to get around but you’ll make do. my ---year old mother had no troubles once she got used to it. there is even a curtain if you want your companion to see you in the shower (although i’m not sure why). in any case it was very modern looking and more importantly quite clean. overall i would say that even though the room was small it was laid out quite well and sufficed just fine for our stay. mom and i agreed that it was our favorite hotel of the trip (we stayed in three)! so if you are looking for a nice place to lay your head and don’t mind really cramped quarters take a look at this hotel. it might not be “luxury” but it certainly is a lot of fun.',happy
id31788,' we stayed at the roosevelt in may ---- for three nights. it was my first visit to nyc and although i loved nyc i would not stay at the roosevelt hotel. when upon arriving the hotel is impressive due to the decor and grandeur of the lobby but that is where it ends. we purchased our accommodations online as they were offering rooms at half price - so ---.-- a night so it was worth it for that but would definitely not pay ---.-- a night to stay there. ok the pros are it is in a fantastic location walking distance to times square central park. one block away from central station good bed and new tv monitor. the cons: the hallways and rooms look outdated and used would need a plaster and paint job. the rooms are very small best suited to wash up and sleep - not to stay in for long periods use the lobby - more pleasant!!! they do not provide a coffee machine so if you are like me and look forward to that first sip of coffee in the morning - youll have to wait till you get outside. all the hotel services cost - you pay for everything and in my opinion are too expensive. for example -) they provide starbucks coffee in the lobby at double the price that star buck charges and by the way there is a star bucks coffee shop one block away -) they provide wireless internet at --.-- a day - most places provide this free of charge -) be ready to tip always for services you may not want when we arrived a hotel staff grabbed our suitcases and delivered them to our room without asking - so of course we had to tip. here are some tips that may save you some money whereas going through the hotel may cost you more. in central station there is a booth with several free guides on restaurant prices and locations attractions etc. i suggest to check this out you can then pick restaurants within your price range and there are several good ones to choose from. the subway is a practical and cheap way to get around. we were quite impressed with it is efficiency and cleanliness. the hotel will try to sell you the idea of taking a cab to the airport. we took a shuttle service for half the cost and with -- hour reservations they will drive you to the hotel and pick you up from this location - http:--www.nyairportservice.com-page.php?id=--. it is worth staying here if you have a very good deal will be out most of the time visiting the city and do not need hotel services - oh bring your own coffee pot. :)',not_happy
id31789,' spent - nights here superb location just off union square rooms are small-ish for the usa but very nicely decorated as are the public spaces (apart from the unfinished stairwell). the value for money is good considering the location and price of nearby hotels. on the bad side there was a noisy aggressive picket there every day we staid (including one at -am in the morning waking up the whole hotel). something needs to be done about this as it is driving away customers and i wouldnt stay again knowing that the protest is still on. also the room was a little noisy especially with fire engine sirens through the night (there seems to be a fire station very nearby) not something you can totally eliminate but better windows would reduce the noise. i have been in hotels on similarly noisy streets with much better noise isolation.',not_happy
id31790,' when i checked in late the staff was very friendly and accomodating even handing out bottled water when i asked if the gift shop was open yet as i was extremely thirsty. what unexpected service! guest services went out of their way accomodating all inquiries with a smile!',happy
id31791,' i came in to visit some family was met at the front desk by a very well spoken charming young man. he checked me in very quickly and was so nice to point me towards my room. the room was excellent the housekeeping did and amazing job. i really enjoyed the courtyard view from my room and it was quiet from all highway noise. i came down because i was hungry and the youngman ryan i believe who was working the front desk and bar told me about an awesome japanese restaurant that did not disappoint. he also gave me a very detailed description of the city i couldn’t have gotten better service anywhere else thank all of you staff for making my stay so pleasant.',happy
id31792,' hotel was just perfect location is great just in the heart of the city like: - bath supplies - room interior and service (doesnt notice it but everything was perfect) dont like: - internet is not free (for this price they could include it into price of the room) - no breakfast so we went in the city center to find something',happy
id31793,' this hotel is fantastic. nice impression when you first walk in - lobby is large and inviting. guest room was clean large and nicely furnished. buffet breakfast was much better than most - both in quantity and quality. excellent location. were only in town for one night on this trip but will definitely stay again.',happy
id31794,' stayed forbusiness. very nice rooms. service was great. - blocks from capitol and union station. only downside no vending machines',happy
id31795,' this hotel was beyond our expectations. we booked thru expedia (which i would not recommend as you can get better rates using aaa or direct reservation with the hotel). the location is perfect for visiting the zoo and seaworld - super easy access to both. the hotel staff is wonderful- helpful and friendly. although it is near the airport we never heard planes from our room. we faced the old naval ship and that was a great spot. everything is clean and well maintained! super bonus for famlies the hotel provided comp breakfast and dinner! both were well done. there are other dining options within walking distance also. this will be our permenant booking location when visiting san diego.',happy
id31796,' like others if you dont want to sleep in an oven stay elsewhere. you can open the window but as soon as you close it even if the heat is off your room will start to get hot. not comfortable for sleeping under huge comforter. bathroom is tiny and poorly designed - love having to close the door to take a shower. staff friendly parking easy location convenient but overall kind of a dump and perhaps the most unpleasant es ive ever stayed in.',not_happy
id31797,' i endorse most of what everyone else is saying but to be honest if this wasnt in nyc and so close to central pk i bet quite a few of the ratings would be lower. the breakfast isnt as good as some people are making out - no hot food no meat & no cheese great if you love -- different sorts of pastries but otherwise a bit too samey. the coffee is ordinary too. also our airco system wasnt working properly on our (late evening arrival) so we hardly slept the -st night due to the heat but to be fair the hotel replaced the system very quickly when we complained the next day. finally there are only - very small elevators so you spend a great deal of time waiting for one which then turns up full so you have to use the stairs not great if youre on the --th floor and it is -- degrees! id still recommend this hotel but dont assume itll be anywhere near the best place youve ever stayed!',not_happy
id31798,' my husband booked us into a park view room at the helmsley park lane (and paid in advance) for an important birthday. he contacted them in advance to say when we would arrive so our room would be reserved and he requested a bottle of wine on our arrival. when we arrived we were given a subpar room (a large area broken and with rusted surface around the bathtub drain no park view) that the manager insisted had just been renovated. we complained and after a considerable amount of arguing were finally put in a large room with a park view the next day but also after being told two different stories the first being that they would move our things to the new room while we were out and the other that we had to be there while they moved our things meaning we would be stuck in the hotel at -pm (the middle of our day in ny!) that morning we had a terrible experience at the continental breakfast. the manager who did apologize later seated us after a long wait (getting us dangerously close to cut off time) and then it took four additional requests (i had to get up and find someone as no one would approach us) for me to get a pot of black tea which was the very first thing i requested to our server when we were seated. to be fair once we argued and complained (an unpleasant thing to have to do on your birthday!) we were moved to a beautiful room with a magnificent view and treated to cake and champagne although they tried to charge us for these gifts of apology when we checked out as room service . the place has some beautiful rooms with wonderful views but frankly the management seems to be a mess. if you book talk to the manager first check in early to get the room you pay for go to the continental breakfast early to get any food or drink and check your bill carefully. if all of these things go smoothly you might have a stay to remember.',not_happy
id31799,' read the information in the room this hotel has played an important role in the history of chicago. as you enjoy your stay picture what it was like years ago. yes it is small yes there might be some minor decorating problems a fuse that needs attention because your lights dont work. but staff will fix it. try the hotel restaurants the sampler plate in the asian restaurant is wonderful. try the quiche in the italian restaurant it is fresh was very good. the bar has been remodeled notice the tiles on the pillar. others have described the sleep comfort now you can enjoy the history. i asked the valet what the qualifications were for his job his reply to listen to people and to smile you will find that qualification at the whitehall.',happy
id31800,' i wasnt expecting that much - thought this place was a tourist trap. however rooms were huge (for nyc) and the bathroom was great - water pressure was a bit blah though. got a great rate online- given the location and the room size definitely recommend.',happy
id31801,' we stayed one night in a two bedroom suite. the hotel was very helpful and friendly. hotel was close to downtown and some great places to dine. great place to stay downtown',happy
id31802,' in nyc october -- to -- and chose the andaz after a good stay at the hyatt in amman jordan. we left the nyc andaz in a rush for a conference in berlin and are forever indebted to the andaz staff for express-mailing my husband is computer charger to our hotel in berlin in time for his presentation all arranged by a panicy static-filled cell-telephone from the cab to the airport. not only that but kyle from the front door raced with me to the room to grab our bags while my husband got the car--a total save by compassionate staff. also enjoyed the casual lobby and its barista who was informed about store hours etc. i have been meaning to write a personal thank you to the woman who took our call but have since lost her name. in nyc we heard one of hyatt hotel owners speak about his hotels service--and his respect for hyatt employees--and we suddenly became believers. using the hyatt visa card in europe was a plus--no fx charges--and we have just scheduled our two free nights at another --star hyatt for opening the card account no blackouts. the nyc andaz room was as others have described it--very modern a glass wall to the bath mirror-wardrobes which swivel very comfortable and clean free water i think and the windows open a priority for us. we had free internet another priority but not sure if it is always free. farmers market on saturday a plus make sure to walk to the battery and along new river-side path up west side. relatively inexpensive parking at pier -- a hike but october weather was lovely. enjoy--the andaz in ny is great.',happy
id31803,' stayed ther end of august after a transatlantic flight into boston the hotel is not right on the airport but worth the extra mile. the hotel itself is ok hyatt standart in the beige-brown design breakfast buffet was included in our rate and rather good but not too cheap for $-- if booked extra. what makes the hotel special is the location - directly opposite to downtown boston with great views over the water especially at night.',not_happy
id31804,' we visit chicago often and always stay in the downtown area close to all the action shops and restaraunts. this was our first time to stay in the marriott courtyard. i have to say the location was perfect to reach everywhere. the staff was friendly and welcoming from the door men to the bartender to the front desk. they seem to put customer satisfaction as a priority. it was a nice place for our family to gather as they had convenient and comfortable places in the lobby around the fireplace and a nice bar with areas we could sip cocktails and enjoy conversations. it is a family-friendly place. the rooms are typical hotel rooms but decorated very nice with updated colors carpets bedding etc. the beds were comfy (a must) and the housekeeping more than acceptable. they left extra towels when needed and did a fantastic job cleaning up. in summary a good choice for a stay in the chicago area. although weve been to many hotels well probably stay with this location for our future visits.',happy
id31805,' i stayed at the hyatt regency at colorado convention center for a conference on sept -- - --... being from the east coast and having never experienced the west before... i can certainly say that i left in awe . what an amazing - and most breathtaking scenic place to be!! i really did have the best time (excluding the jet-lag). the hotel itself is very nice and spacious. check-in was a breeze and my room was ready prior to check-in time; i stayed on the --st floor overlooking the bronco is stadium and rocky mountains. staff was very friendly and helpful. elevators plentiful and and fast. had room service the one night; it was an expensive cheeseburger and fries at $-- but was worth it not having to go out. and the altitudes restaurant i ate at in the morning and that was a little salty too; as i paid $-.-- for a bowl of oatmeal...do you know how many boxes of instant oatmeal i could by for $-? haha. regardless - the entire experience at the hotel was very enjoyable and i would highly recommend it to anyone for any type of stay.',happy
id31806,' $-- a night....non-smoking rooms....free parking....in la....talk about great value!!! we booked our reservation online and got an email confirmation shortly. jerry was friendly and accommodating. upon check-in he handed us a couple of bottled water -- a welcome surprise after a long trip. the room we stayed in was dated but clean. the microwave and small fridge were a nice bonus. there wasnt adequate lighting in the shower area but it is not a deal breaker. it was not as noisy as i expected it to be. we were able to sleep well through the night. i deducted a star because they did not observe the do not disturb sign on the door :( i i know we didnt make the bed when we left in the morning so i was surprised when the room was tidy when we returned in the evening. maybe i should not be so ungrateful but i had a bad experience in cancun wherein i had items stolen from my hotel room so i would have preferred it if my request for privacy be respected. nonetheless i am to report that jerry is staff did not have sticky fingers :) i highly recommend jerry is motel to those traveling to la in a budget.',happy
id31807,' we stayed at this hotel the night before our alaskan cruise.we arrived around --noon & were immediately brought to our room early! i liked that at once. the room was so beautiful & we had a great view. we had nice bedding & the bathroom was so big & beautiful. the staff was very & pleasant. the walk to pike place market was only a short distance away & what a great walk it was. it has so many stores & cafes along the way. it was a beautiful day so the walk was enjoyable.we had dinner in cutters crabhouse....highly recommend',happy
id31808,' having previously stayed at various hotels in boston including the fairmont copley plaza the omni and the westin among others i thought i would try a hotel in a slighter higher category. this hotel is perfectly situation on the edge of the boston common and newbury street shopping. the premier rooms with park view are especially spacious in comparison to comparable accommodations in boston luxurious and warm adorned with rich fabrics and great colors. the public spaces are equally well-done and have maintained their classic style but now exude warmth and richness. one negative: the restaurant was exceedingly slow. the service - from door man front office concierge and housekeeping was overall excellent. all in all - clearly a four star hotel that could be even better if the restaurant were improved.',happy
id31809,' pros: excellent hotel - all the staff are very friendly; great service. the beds are very comfortable and the room has lots of space. i was here for five nights. the wireless internet has consistently fast speed at this hotel; spotty speed is common problem at other places which is important if you have some work to do. the food is all quite good; well above average for business hotels that i visit. good in-room coffee; close to airport and freeway. cons: some older furniture and a small tv.',happy
id31810,' we have been staying at the wingate properties for approximately - years now. we are not in need of lodging very often but when we do require lodging we want and expect a great facility. until september -- ---- wingate has exceeded our expectations. our problems last tuesday are as follows: -) we were told in the aaa book and the charlotte literature that a whirlpool was on site. after we had checked in we were told that is had been removed a year ago or more. my wife and i both have arthritis and we always stay where a tub is present but were misled. -) the a-c- furnace unit was so noisy that we shut it off. -) the bedding had a smell of old body odor. lastly when we called to make arrangements for the nite the person who answered the phone was certainly not pleasant.',not_happy
id31811,' i had the pleasure of staying here while attending a conference in the hotel. the staff is most helpful and friendly. the conference area is very good and the support staff extremely talented. the rooms thought small if youve been booking suites recently are great as a place to sleep.',happy
id31812,' so disappointed...this was our final hotel in our family road trip down the california coast starting in san francisco passing through carmel santa barbara and los angeles and ending in san diego at the sheraton marina. we had fantastic experiences in the other hotels - the westin in san francisco carmel valley ranch in carmel and w hotel in westwood village la were stand outs for service hotel locations facilities and all had their own unique wow factors. the sheraton marina had none of the above. we stayed in the second smaller and definitely second rate bay tower. the rooms were fine apart from the noise of the ice machine across the corridor all through the night. it was unclear just how close the airport was from the web site (literally behind the hotel) so noise levels were unexpected. the lobby staff were miserable we were never greeted with a smile and when i called guest services with a query about coins needed for the laundry the guy said he didnt know and left it at that! great training and service (not)! the public areas need serious upgrading and the bar and restaurant area was uninviting and dead most of the time. the pool was appalling - small with a bar area that was closed when we were there and seriously out of date. we felt like poor relations to the guests in the main tower where lobby bar and pool areas were far superior. not sure if the staff also felt miserable to be working in the second rate tower but their indifference to service and general apathy was very disappointing after the high standards we had experienced through the rest of our trip. there were however - excellent restaurants a short walk from the hotel with incredible views of the san diego sky line and marina (particularly at night) which i would highly recommend - the lighthouse and island prime.',not_happy
id31813,' we were a group of friends and we took - different rooms: single double triple. the all were the same (very small) size but the price difference was huge. the lobby looks really cool. modern design lights etc. you step in and there is a w(ow) effect. it ends when you try to check-in. rude and cold personal doesnt seem to care. the w(ow) disappears right after you open the room door. the rooms were extremal (d)irty the furniture worn and old on the lamps spider nets. the same for bathroom. all rooms looked like grandma is attic. there was missing the card with prices from the minibar. when we opened the water standing by the bed (not knowing that it isnt free like in other hotels) we the got charged. even the hotel flayers at the room were old and (d)irty. the only positive is the location. price-value is very bad. you can find much better hotels in similar location for lower price.',not_happy
id31814,' perfect location; lightning-fast check-in and check-out. room just average; very comfortable bed; desk with fax machine-printer; nice bathroom; tiny kitchenette. cord for high-speed internet but prices and rates for the use nowhere to be found. thermostat broken in the room; ac blasting on high throughout the night; -- degrees in the room (windows cannot be opened; could not turn off the ac beccause it would get too hot). old tube tv with crappy quality. regular check-in at -pm; arrived at -pm and had no problem cheking in. did not complain or had any interaction with the staff except for arrival-departure; therefore cannot comment on how problems are handled.',not_happy
id31815,' right on top of pike is market and close to the waterfront shopping - this hotel is small and convenient comfortable and cozy. it is not the best - but it is perfect for - or - nights stay. rooms are a little dated and cookie-cutter and bordering on boring - beds are comfortable bathrooms are functional - but the hotel overall lacks any signature features or stand-out elements. service was friendly (noel was wonderful and the valet service was speedy and efficient) - however the hotel needs an injection of warmth and personality. it was just ok and apart from the excellent location - not anything to write home about.',not_happy
id31816,' room was clean and cosyit was safe and the doorman was really pleasant and polite...didnt like the location..although it was nr the subway...would have preferrred to be more central but it was my first time in new york so i know for my next visit...reception staff were ok..one girl really was helpful....i would reccomend it though...',not_happy
id31817,' the first impression of the hotel is quite good. the grounds are quite attractive and when you enter the lobby it is the size of a ballroom and quite attractive. the check in is pleasant typifying the very accommodating attitude of the employees. perhaps the best thing of this hotel is the employees. they are quite gracious. the first thing you need to know is that you may either stay in the more contemporary part of the hotel or the old part (which the employees refer to as the historic part. it costs more to stay in the older part and that part is quite a walk from the lobby where the restaurants and lounges are located. one of the members of our group stayed in the old part but the remainder of us had rooms in the newer part. the hotel appeared clean with attractive well lit and spacious hallways but when you leave the halls and enter into the rooms the rooms are tiny. two of the people in our group had single accommodations one in the older part and the second in the newer part. they stayed in rooms with king sized beds which they believed were actually queen sized beds and their rooms were extremely small. the rest of us stayed in double rooms with two double beds and slightly more room however the size of the rooms was still very small. if you are planning to stay at the hotel with a family you will not find the rooms adequate. there is only enough room to walk around the beds and the exterior portion of the room has only a single chair by the window. the bathrooms are postage stamp sized in both the new and old sections. you wont be able to get into the bathroom with your children if you need to. the shower head is positioned quite low so you need to stand near it to shower. there is no room in the tub even though there is a curved shower curtain rod so periodically while showering if you are a big person you will come in contact with the cold metal bar used for grabbing to get into the tub. while the hotel has done away with the stocked refrigerator instead of just leaving the unit there so you might be able to cool something they didnt. the cabinet which housed the refrigerator is just an empty one. there is no refrigerator. attention to detail is lacking. in our room there was a loose tile which irritated my wife and another tile had a corner chipped out leaving a hole about one square inch. one of our companions in the older section found it irritating that in remodeling the room to bring it to a more contemporary standard the hotel ran an additional electrical line across to another wall then placed a strip of duct tape over it. i dont think our window had been washed in years. my wife likes a bathrobe but we like to pack light so we went to the hotel site to see if bathrobes were provided. the web site says bathrobes are provided but there were none in the room so we called housekeeping and were told that the rooms are not provided with robes but that they would bring one to us which they did. we only had one glass for liquids so left the maid a note requesting more. while she provided additional glasses we shouldnt have had to ask. my wife also had to ask for additional packs of sugar for the coffee. the day we arrived the toilet ran incessantly so we asked to have it fixed. they fixed it promptly. the tub drained very slowly leaving one to step from the water after taking a shower but we didnt bother reporting it. we ate at harry is pub. the waitress like all the hotel staff was very accommodating and the food although not exceptional was okay and not overpriced. the hotel is just a block above a group of restaurants which in general were pretty good. that was one good thing about the location. in summary................the hotel is a tired old hotel with not a great deal of attention to detail. the rooms were very small and the bathrooms microscopic. the price is high. if you are traveling with children this is not the hotel for you. you can probably find better accommodations at a much lower price and pay for transportation to the zoo (if you bring a car the parking is pricey). the staff are very pleasant and eager to please but it doesnt make up for the price you pay for the quality you get.',not_happy
id31818,' my wife and i have been visiting nyc for over -- years. weve stayed east side west side all around the town including a hand-full of stays in brooklyn & near jfk. on the ave at the corner of w --th and broadway (entrance on w --th) was the best value ever. on special in early february during restaurant week our average nightly cost was just under $--- plus tax. the superior king room with wifi was just a bit small but in all other ways perfect! front desk personnel were very accomodating. we would stay again in a new york minute .',happy
id31819,' after being scammed disgusted and insulted by the rooms and the staff at the red roof inn across the street i turned to la quinta looking for a miracle. i got it. after telling the polite and considerate woman working at the front desk what i had gone through at the red roof inn (her name was jan and she deserves to be employee of the month or something) she took pity on my situation (which she didnt have to do) and told me she would give me a room for as little as she possibly could. the room she gave me appeared as if it could easily have cost twice as much as i paid. the bed was so comfortable that i couldnt drag myself out of it the next morning--not even for the free breakfast that goes above and beyond continental. the room was clean had all the amenities (refrigerator microwave huge flat-screen tv work space for business travelers in-room coffee etc.) and the rest of the hotel has everything to offer: space to exercise your pets a swimming pool (i didnt have time to hit the pool so i cant offer any opinion on that) a welcoming breakfast area a comfortable sitting room and im pretty sure there was an exercise room. i would definitely recommend this hotel! i dont normally write these reviews but i felt i owed them a debt of gratitude for how much they helped me out of my horrible situation. thank you la quinta and thank you jan!',happy
id31820,' stayed - nights in march - april and had an enjoyable stay. was in room ---- in a deluxe with a view and what a view from the bed area and the massive bathroom. found the bed ok but the room was excellent in amenities and style which is minimalistic which i like. there is a number of cheap options for breakfast close by and room service is very expensive although it is nyc. there is a dry cleaner who will do your wash and fold on w--th st b-w -th & -th ave is for a reasonable price. all in all a very nice stay in a great room with a great view.',happy
id31821,' we stayed - nights - ate breakfast and used the fitness room. we were in room --- on the ground level. i didnt notice a lot of outdoor or hallway noise but the a-c made a weird noise when it was winding down the cycle. the fitness room features new equipment but is the size of one of the rooms so a tight fit. the breakfast was so-so. eggs were pre-made circles with american cheese folded into them but the waffle machine was a hit with my kiddo. we had a fold-out couch-loveseat in the room. i assumed it would be a double but it was a twin. had to ask for a blanket for it from the front desk. it is difficult to access this hampton inn from both -- and ---. this would probably prevent me from staying here in the future just because there are other equivalent hotel options with easier access. staff was pleasant and helpful.',not_happy
id31822,' unfortunately i cant recommend this wyndam. the location is very good but that is the best thing going for it. i stayed here for - nights with a friend last week. our flight arrived late and we were dropped off by a taxi in the alley entrance. since the door was secured and you had to be buzzed in (the lobby is on the second floor - probably for security reasons) it was a little creepy. outside the door is a smokers hang out so you normally have to walk through haze to get into the building. the concierge was very friendly and helpful - he dave was the bright spot! our room was an odd layout with mine room on a different floor from my friends and the kitchen-living area. not terrible - but again a little creepy since we arrived at night. my bathroom had very little light in it and the tile overhead was not attractive at all (i would suggest they upgrade the ceilings before they do anything else). the bed comfort was average and not too bad. although i didnt tell my friend this (because she made the arrangements) i found long black hairs on my sheets when i pulled the cover back. dont get me wrong the sheets were obviously clean but the housekeeper should wear a hairnet if her-his hair comes out easily (it was just a little gross). again the location was great - but since there are so many choices and great locations i wouldnt stay here again.',not_happy
id31823,' had a great time at the w. the hotel was trendy our room was really clean and the service was wonderful! the location was a bit quiet for the weekend since its located in the financial district but everything was easy enough to our concierge eden was especially helpful!',happy
id31824,' this hotel is a must stay if you like contemporary unique hip design. the rooms are very small but impeccably clean with high-end finishes. great late night bar scene in hudson bar. hotel appeal to young adults more than families.',happy
id31825,' stayed at this hotel for the indianapolis ---. free covered parking and within walking distance of downtown. rooms were nice nothing fancy but clean and comfortable. the stay came with a free breakfast which was typical of this type of hotel nothing to write home about but wasnt bad either. if you are looking for a budget hotel in downtown indianapolis i recommend this la quinta inn.',happy
id31826,' when in san francisco we stay at the hotel majestic. while perhaps a little tired this one-hundred and ten year old gem more than makes up for it in charm and decor. the various rooms and public places are furnished with period pieces and prints which lend to an ambiance of a time gone by. while we usually dine at one of the many wonderful restaurants on nearby fillmore breakfasts at the hotel majestic are quite good. and did i mention affordable? for a quintessential san francisco experience look no further.',happy
id31827,' another exceptional property with kimpton hotels. the hotel staff is courteous professional have a great sense of humor and overall make you feel genuinely cared for. from the doorman to room service this is a top notch property. the hotel staff directed us to some great local spots to check out before attending the police concert. we came in from the concert rather late and like many concert goers were ordering a late night snack. the kitchen was sold out of most items yet the gentleman whom i spoke with was more than creative in providing a cheese cracker and grape plate which was just what we needed to top off a perfect night. major kudos to this hotel and staff :)',happy
id31828,' the location is very convenient to walk to the shops and restaurants on michigan ave. plus it is right by a water taxi stop to get you to the navy pier and other spots you dont want to walk to. the rooms are very nicely remodeled the beds are comfortable. what i tried at the bars and restaurants in the hotel i was with. somehow missed the fact that it was the largest hyatt in the u.s. (world?) so getting an elevator around check out time is near impossible. also the towels arent great—pretty scratchy. those are my only complaints otherwise i really liked it.',happy
id31829,' i had all but given up hope of being able to afford a fall weekend in new york when i checked out this hotel is website (---) and learned that they had small single rooms at under $---. experience has taught me that most manhattan hotel rooms are small so i figured that these must really be tiny. but the price was there and the hotel was reasonably well rated so i booked it. and tiny it is: a bed (big enough for me and im -- ) a shelf unit that holds up the tv and doubles as a rude desk the little safe on which the phone and phone book sit a bathroom with a sink a stall and a seat and that is it. this is not only for one person but for one night as well since there is no place to hang anything up not even a hook on the wall and scarcely any room for baggage beyond an overnight bag. as for the hotel itself: there is a comfortable sitting area in the lobby. (the coffee machine wasnt working while i was there.) there is a laundry room and an internet kiosk that actually works. the place overall seemed a bit on the shabby side - which however not to be confused with seedy. location is convenient to the empire state building macy is and the morgan library. but this is new york and public transit will get you almost anywhere. and at this price i could have paid for a taxi had i needed one. will i do this again? maybe - but im likely to pay more for a real room.',not_happy
id31830,' we wanted to stay in the city for a night out on the town for my --th birthday. hotel andra was amazing!! their customer service and professionalism is over the top. they helped to make my birthday amazing - i would recommend anyone to come and stay!!',happy
id31831,' we stayed on our trip to south florida. the staff at check-in were accommodating and helpful to two tired travelers. they provided an upgraded room to us at no charge. breakfast was good and check-out easy. the hotel is well-kept and just off the highway. the only downside is no place to eat within walking distance (unless you count dave & busters)',happy
id31832,' we live in austin and love hanging out at the four seasons bar so thought why not do a mini stay cation there?... great idea! we were put in the holiday spirit immediately upon greeting and throughout our stay with the decor (austin icon gingerbread houses!) and friendly attentive staff. we upgraded to a balcony room and spent time with wine in hand wrapped in the provided fluffy robes looking over to the zilker christmas tree - perfect! thanks for the getaway around the corner and the impeccable service.',happy
id31833,' nice hotel in a great location. very clean and comfortable room-beds. the size of the room was the same as any typical hotel room in any other city in us. charge for internet is outrageous. we left our laptops at home after reading on tripadvisor that they charge $--.-- + tax a day for internet access. we used our smartphones instead whenever we needed to get on the internet. our kids are going to nyc in a couple of weeks and will not stay at this marriott strictly because of the internet charge. we stayed on the -th floor and it was very quiet in the room itself. the bathroom walls are rather thin could hear a family talking every time i was in it. the door to the bathroom wouldnt open fully bumped into toilet. toilet was a few inches from tub! but not a deal breaker since the hotel was fine otherwise. whenever we checked into the hotel the clerk told us we would not be able to have the room we paid for (with double beds) since we made our reservation through hotels.com instead of marriott. i actually spent a couple of weeks researching online and calling nyc hotels trying to find a room with double beds in our price range. she was telling us we would have to take a room with a king size bed. i could have booked a king room at a nicer hotel for much less than we had paid for what we needed (- doubles) at this hotel. whenever we balked over not getting what we paid for she called her manager and decided we could have a double room after all. really was irritating that our check-in wasnt seamless like it should have been. on a positive note we were able to check-in at -:-- pm.',happy
id31834,' we recently stayed at the wj pro is...location to all of the touristy attractions plenty of bars & other attractions & tube relatively near. cons...pricey for what you get ( but apparenly this is the norm in ny ) tiny ( and i mean tiny ! ) room with quite noisy ac. overall the hotel could do with a little spruceing up as it is looking a little tired in places. we only used this as a base to sleep whilst we explored ny so it was fine for that. the staff and ourselves had trouble making ourselves understood but that was a common theme in ny with so many people there of all nationalities and happens at home to me in england too ! itll suffice if you can ignore it is shortcomings but look elsewhere if youre picky there are other hotels which could offer more bang for your buck well be looking for them next time.',not_happy
id31835,' dont be fooled by the beautiful lobby and olympic sized pool. the rooms are atrocious to put it mildly. i checked out immediately upon arrival. specifically the rugs were filthy the rooms i was shown three were either moldy smelling or reeked of strong clorox. the air conditioners-heating unit vents were corroded with dirt. the windows units had holes in the screens and badly peeling paint. the walls had multiple badly patched-over holes. there was dirt and what looked like stuck on candy on the carpets. be advised dont go there. the management understood my disappointment and was decent in helping me find other arrangements. this was booked via travelocity and they were contacted. i implored them to take this inn off their choices of hotels. they said they have received other such comments. hope they do so.',not_happy
id31836,' wonderful hotel. there were many great places surrounding this location!! also...i recommend dining at legal seafood!!! great city all around!',happy
id31837,' i just returned from a weekend mommy-getaway where i decided to stay here alone due to it is close proximity to everything especially the beach. i loved it and will be back. pros: -location location location (right on the beach steps away from washington blvd which has great food bars bike rentals ---min. walk to muscle beach area and best of all it is in the safe and quiet residential end of venice beach...only sounds of the ocean waves at night) -loved the wrap around patio and roof deck -though no phone or clock in room it had a nice big screen tv refrigerator microwave and desk -greg the manager was very helpful. he even helped me troubleshoot my computer when it wasnt accessing the wi-fi. i thought it was a problem with the hotel but he figured it out and it was my computer and he was very gracious about it. he struck me as a personable man with an honest work ethic. -computer available for guests -continental breakfast (nothing great but better than nothing) -nice hot shower with great water pressure -i thought price was on target based on my extensive hotel search in the area -parking available first come first served but greg will tell you other close by areas to find parking in a pinch. -extremely comfortable beds and pillows! a rare find in hotels below - stars. cons -no a-c though this was fine for me because the weather was in the -- is and perfect. the ceiling fan worked great when needed (rarely) and i noticed a space heater in the closet for colder weather -first floor gets a little noisy at -am (it is an older building so not much you can do about that). bring earplugs if youre a light sleeper and want to sleep late. -trash collector came crashing through town at -:--a (mondays are trash days apparently). expect a rude awakening those days. -rooms are small but nicely decorated and clean. all in all it was worth the money and the location made up for any shortcomings. ill be back!',happy
id31838,' we stayed at the sofitel for a family wedding. everything about the hotel was excellent. the service is outstanding and the accommodations were also very good.',happy
id31839,' got and killed a bed bug did get bit on my thigh took pictures had to wake up my family at - am to check if they had any bites or bugs in the bed could not go back to sleep thinking my family or me will get bitten the receptionist did not know what to say and she would tell her supervisor but - days later and have not received a call or anything will not stay again at that hotel',not_happy
id31840,' visitor for conference: checked in and found filthy room non-functioning air conditioner. left -- minutes later no refund for first night . scary place.',not_happy
id31841,' great location but for the cost was just average. i was there for a conference so understand being booked but... a room right next to the elevator as a member really you would think rate just a little',not_happy
id31842,' location was great. close to everything in river north and near mag mile. small rooms overall clean very shallow bathroom sink. large shower. fluffy towels. thankfully there was room on the floor for my son to sleep on a twin air mattress. the desk staff was helpful when not aloof door staff was extremely helpful and valet parking although expensive was very nice and responsive. no pool. used priceline and got one queen bed for one hundred seventy.',happy
id31843,' we went to austin for a show at stubb is over the weekend. we checked in to the hotel on saturday and checked out monday morning. when we first got there it looked decent and nice overalll on the out sideclean too.i thought to myself hmmm this is gonna be nice that is until we got to the room and opened the door.ive been and stayed at other motels-hotels that have amusty smell but this was horrible. i could not beleive this is where we were staying. i dint think we could get our money back and with limited funds had nowhere else to go so we had just to grin and bear it! the room looked clean overall but it clearly need s updating it is old an dsmelly the wall in the bathroom had something smudged on the all by the toileteww i dont even know what it was! the lightbulb was loose and we had to tap it to turn it on. not enough towels even though we said there was four adults staying there. the walls were decrepit paint chipped it just smelled so bad! and then when we woke up the first morning i was all itchy the second morning which was monday both me and my husbadn were itchy and had bites all over our legs from the knees down and our arms too. when we got back home we did some research online and now we know it is bedbugs!! i was totally grossed out. do not stay there<especiallly room --- which was our room. they need to check their beds i sent them a guest survey and hope they take care of the issue!!',not_happy
id31844,' the staff was very helpful. great location close to most major seattle attractions. a little bit expensive but if your comming into town for a few days to enjoy yourself than this is the place to be. only problem i had was arriving late at night and wanting a cup of coffee. the front desk directed me to the restaurant-bar. when i got to the bar there where about - people at the bar and - bartenders. - people where waiting on their drinks for several minutes whle the bartenders seemed to be chatting with other guest. finaly after standing there patiently and tired after a long day of traveling the bartender asked what me and my father wanted to drink. i asked if we could have two coffees. he said that they where not serving coffee at this time. ...... what? -. there was a coffee machine right behind him - what bar doesnt have a pot of coffee ready - he could have said it will be a few minutes but i can brew you a pot needless to say the restaurant service left a bad taste in my mouth. now the rooms did have coffee makers but they are the single brew coffee makers and i personaly do not like the quality of the coffee (it taste bland). pros: centraly located great reception staff great restaurants within walking distance cons: restaurant staff',happy
id31845,' recently visited nyc for a - day visit. stayed at this midtown holiday inn and it was great ! excellent location easy to get to subway or if you want to walk - easy enough to get to rock center macy is times square etc. the hotel is new this year and you could feel that. the staff was excellent ! helpful and friendly. oh ! and view out the window of empire state building ! would not hesitate to return or recommend.',happy
id31846,' it is nothing extravagant but this is a fine hotel - clean comfortable good staff. and it is in a good location near the t and copley square. and it was cheaper than many options in the area.',happy
id31847,' i will start this review by saying that i did not expect much from this motel. however i was pleasantly surprised. stayed in a quadruple room with two full size beds.check in was quick and easy. the room was clean not too spacious but did not expect it to be. small but clean bathroom and good housekeeping daily. internet connection not great. metro station very close to the motel. lovely pool and jacuzzi. very friendly staff and quick to arrange taxis and give advice on places to eat etc. convenience mall located next to the motel which included a starbucks and a few other stores and restaurant outlets. just a short walk away from thai town which has amazing thai restaurants. there are a few vending machines in the motel plus a computer and a self service coin operated laundry facility. parking is also free of charge at the motel which is a rarity in la and a big plus. very good stay would definitely go back when i am back in los angeles.',happy
id31848,' i was excited by the reviews but was somewhat disappointed by the cleanliness of the carpets and scuff marks on the walls probably a function of the tight spaces. the sink was so cute and well designed for the small space but awkward to bend over to spit out ones toothpaste. the beds were also a quite soft. i would choose a different location next time.',not_happy
id31849,' racy is a good way to describe this hotel. there are murals on the walls depicting naked men and women and this happens on every floor of the hotel. the rooms are a good price for downtown manhattan ($--- a night before tax) but they are very small. i have included some pictures of our room and one of the lobby. the standard bed is a full - not a queen. you have to get upgraded to a queen bed for another $-- a night. the rooms are clean however and even though they are small they are functional. they even have a work desk that is wedged between the bed and the wall. this is a very basic stay and should be viewed as such. we did have a beer at their on site restaurant-bar (serafina) and we sat outside in the sun - it was very relaxing. our server jeffrey was very nice and had just moved to manhattan to have a new adventure. the bellhop shawn was very helpful and took good care of us. the bed was very comfortable and was probably the best feature of the hotel - other than the location right in the heart of the broadway-times square district.',happy
id31850,' i went to philly for a quick overnight visit to see the frida khalo exhibit....booking this place on priceline for $-- bucks plus tax. a good deal for a very decent hotel. not far from the historical sites. i had phoned prior to going requesting a double room but was told there was no record of a request at check-in. nonetheless this plus additional requests were met. thanks to tripadvisor i asked for a high floor with newly renovated room and water view. i was told the entire hotel had been renovated but still got a very nice double room on the --st floor with water view. (maybe because this was a tuesday & not a busy night). the room was very clean and comfortable with a very chic- updated contemporary decor flat screen tv and super comfy beds. well appointed with nice absorbent towels a good working hair blower and desk with chair. nice appealing carpeting- a big plus- with no gross-out factor to be found. my biggest complaint: i asked the front desk for a wake-up call and never got one. this did not pose a huge problem for me but still unacceptable- especially for a - star hotel. upon phoning to complain in the morning the front desk apologized & half-heartedly asked if i had already had breakfast.. (i was not interested). also the hotel is a bit out of the way but taxis are readily available. if youre walking to the hotel dont bother taking the walking bridge (there are -) which crosses over the highway to access it. i did this & felt i walked miles out of the way after a whole day of sightseeing. i heard later there is a traffic light to cross the highway around -nd street-dock street (near sheraton hotel). i suggest phoning for directions if youre walking.',happy
id31851,' ive been staying here for -- years when i come to houston for business (it was previously a holiday inn). this is truly a great hotel! first ill begin with the rooms. the beds are very comfortable the rooms are clean the air conditioning is great & the water pressure is perfect. next the conference rooms are excellent. the lighting sound food etc. is great. last the staff makes you feel welcome. they truly do a great job & they appreciate your business. some of the folks that standout are mandy bates who is the concierge manager (she goes out of her way to make sure you know where the nearby restaurants are located the folks in the banquest staff starting with juan rovira jorge ramirez joel rodriguez sylvia alvarez immer salgado (i apologize for not knowing the rest of the banquet team) harold lucas in sales sammy ( i dont know her last name she is the phone operator & is very pleasant) & ron arthur who is in charge of av. keep up the great work!',happy
id31852,' purchased a one night stay thru priceline for this hotel. check in took a bit long (think there was a wedding taking place that weekend.) but the warm chocolate chip cookies made up for it!! yum! we requested for a “quiet” room away from everything else and were put on the -th floor. (thankfully not overlooking the pool.) the room was on the larger side and definitely fulfilled our needs. only thing i disliked was the parking fee.',happy
id31853,' this hotel is well located for beaconhill and access on foot to most of boston or with public transport. its a block to the red line t and about a -- min walk over to the financial district or to the north end. my luggage was lost en-route to boston so was without a few things. the hotel customer services manager darnell very kindly lent me a mobile phone charger. the hotel is currently being updated so the breakfast room was smaller than normal and it was at times slow. i went to the au bon pain right next door for a toasted bagel and coffee instead - much cheaper and faster. over all adequate rooms and facilities very helpful staff and very good location. go to sevens on charles st for a very local feel pub they have massive and tasty nachos.',happy
id31854,' if you want a great place to hang your hat in new york the hilton new york is it. the location is great. the rooms are small but comfortable. for a large hotel the rooms are quiet. you are walking distance to everything. you could pay hundreds more but why?',happy
id31855,' we were in between houses furniture in storage and needed - nights in a hotel where we could cook in and avoid eating out every day. the residence inn was a good choice for us but our stay coincided with the really bad construction mentioned by other reviewers. it can only get better and the south lake union area is great. we walked along the water and also explored the new shops and restaurants by whole foods as far as we felt like walking. the trolleys werent running due to the construction but i think they are now and that is all youd need to make an easy trip all the way downtown. we had a spacious attractive room for the - of us (king bedroom) and a more than adequate kitchen. the sofabed was not great but the king bed was extremely comfortable. they try hard with the breakfast offering lots of choices but im not a fan of their fruit-- melon or pineapple soaked in some kind of preserving liquid instead of being cut up fresh every day. they serve a huge number of breakfasts so it isnt surprising that the food is mass-produced probably off-site. the public spaces were well maintained and the front desk staff was always great. because we were moving we had all kinds of stuff with us and managed to forget - filing boxes with important papers. the hotel called me immediately so we could retrieve them. the parking garage was scary (tight spaces very steep ramp and expensive) so we parked in one of the lots across the street. keep going until you see the signs for daniels restaurant parking. it is the cheapest although the unpaved lot was dusty and our car got filthy. totally worth it we saved at least half the cost of the hotel garage. if youre new to seattle you might want to stay downtown but for a different take on the city staying in south lake union at the residence inn would be a good choice.',happy
id31856,' my family has gone here several times because we like this hotel. it is a lovely residential area with many choice restaurants nearby. city center and all that washington has to offer is within easy access. it is large size wise but weve never had a problem making a reservation. theyre very busy and bustling all the time. even so the staff is attentive and tries to make your stay as comfortable & fulling as possible. restaurants within the hotel are nice with very good food albeit a bit pricey. my only issue is with the price of parking and you have no choice in that matter - it is where you have to park your car! it is convenient because you can take the elevators right up to your floor bypassing the lobby if you want but the price continues to increase each time we visit.',happy
id31857,' this hotel is situated on a lively street full of trendy bars and restaurants. as such it can get quite busy in the evening (but never intimidating) so make sure you request a room at the back of the hotel as high as possible if you want a good nights sleep! however we really liked the street and as a bonus it has katzs deli on the corner (get a huge salt beef sandwich there!). delancey street is the closest subway and you can get there in under an hour from jfk taking the airtrain to howard beach and transferring onto the subway (a train then f train) for $-.--. when we checked in we were given one of the two accessible rooms on the first (ground) floor. i had missed this when reserving on the website so be aware (unless of course you do need them) - these are really noisy rooms (people coming and going all night through reception). when we checked in we requested to be moved to another room but as they were fully booked for the first night we had to wait till the next day to move. the guy on check in said it would be fine and didnt mention a charge. the guy the next day mentioned it would be a $-- upgrade fee per night to move rooms. seemed an odd amount but we agreed - in the end this fee wasnt applied to the final bill anyway! the room we moved to on the --th floor was much better and as such we had a much more pleasant stay. i believe this is quite a new hotel and whilst it was clean some of the finishings looked like theyd been done in a hurry. room was quite small but had everything we needed (including a fridge) and bed was very comfy. free wi-fi and decent tv also helped. housekeeping didnt replenish our toiletries on a couple of occasions but might be because we didnt tip them? anyway reception had plenty of replacements. breakfast was down in the (cramped) basement was self serve and consisted of: waffle mix and maker (with syrup!) bagels croissants muffins bread (with toaster) cream cheese jams coffee tea apples bananas boiled eggs and apple-orange juice. that is what i could remember but a good spread on offer! we paid just under $-k (ex tax) for a room for - nights for - people. to me that is quite a bit but then is quite good value when you compare to other hotels in ny and was certainly the best combination of price and review quality i good find on tripadvisor. all in all i was pretty with the hotel especially when we moved from the -st floor!',happy
id31858,' this hotel is very centrally located in nyc the staff are very friendly and the view from the room at night is amazing it is primarily a business hotel so we did feel a bit out of place as a family with our cameras and tourist guides but it was nice to have wireless connecting rooms excellent room service menu and lovely bath i would stay here again even if it is a bit expensive it is worth it',happy
id31859,' my school-aged son and i escaped to boston for a special winter adventure to celebrate my birthday. we requested a room with a working fireplace and were upgraded to a gorgeous suite when we also needed to escape down and other allergens (asthma). location was amazing-- views of back bay and boylston st-copley square-- beautiful room. loved the cozy fire at night. special touches at every turn-- service was wonderful friendly. really great was their response to our allergies-- i informed them ahead that my son has nut allergies so there were snacks and cookies in our room for him (watch out: cookies at front desk have peanutbutter which i was told ahead of time and the pub fries in peanut oil) and an employee gracefully presented him with a stuffed animal when he found out he couldnt eat the lobby cookie (my son was thrilled). i had been left a bottle of red wine and it was replaced when they found out i cannot drink red wine. was offered coffee or tea when i came back from shopping (after having checked out) to pick up our bag. our only complaint was that room service food arrived cooler than we would have liked. overall our experience was outstanding. we left feeling refreshed and rather spoiled. great location from which to explore boston--it is easy to get anywhere; lovely hotel. a great birthday treat for my son and for me.',happy
id31860,' we made a reservation here thru our city club at home. we had a mid-grade room but it was huge espacially for manhattan. sitting area workspace king bed. older hotel can see the fireplace that has long been blocked in hotel has been updated and well cared for. furnishings are tasteful and comfortable. service was quick and can-do but staff is invisible unless you need them. this isnt the kind of spot that anticipates your needs but if you ring for service you get it in a new york minute. feels more like an upscale condo building with concierge than a hotel. bathroom extremely small just a shower but does the job. price didnt break the bank and location was superb quite midtown sidestreet close to everything. hubby and i did a one-night stay for dinner-opera-nightclub night on the town then lazed around the next morning stowed bags for a walk around coffee in the park and diner breakfast in the neighborhood. very close to subway. will stay again.',happy
id31861,' everyone was very helpful and nice. we got a free upgrade to a higher floor when we expressed our worry over being in a room across from the elevator. the free breakfast is enormous. many choices--hot and cold. very clean. right on the riverwalk but quiet.',happy
id31862,' when you go out onto market and turn right it is shabby but some blocks on is the un plaza and twice a week a really nice farmer is market. when you turn left you come to the tourist information booth cable car departure point and good shopping. also one block up on mason was a good indian restaurant. the room was fine and it and bathroom were clean. (they are stingy with the soap.) the desk staff was helpful. no lobby to speak of and no breakfast. carpark is $-- a night.',not_happy
id31863,' the staff were very helpful and friendly. the room was large and clean. the breakfast buffet was great! the waffles were world class! the location at --th and broadway is perfect or a new york weekend.',happy
id31864,' who could imagine sitting on the balcony and watching dolphins swim in the ocean. staff looked after every request even the person who was smoking on the balcony. thank you to guest services.',happy
id31865,' we (a couple) felt comfortable returning to the hotel more than once whenever we needed a super affordable place to stay in downtown sf. for the age of the hotel and considering the sky-high prices of most hotels in the area (regardless of age) this was a gem. i havent seen the place since ---- but we stayed at least a week once completely satisfied. i lived in the sf area at the time and knew this was a very reasonable choice. it is located on post street which is literally a few blocks from *everything* downtown sf has to offer. short walk to the famous cable cars (right on top of the bart station coming from sfo airport) union square great places to eat and loads of public transportation. the hotel is also situated at the bottom of nob hill so there is very little inclination to the streets -- no steep hills to worry about! in most cases staying in a decent part of downtown or nob hill *will* require hiking up a crazy steep hill to access the place. not the case with dakota. very easy to access! convenient little markets surrounding the neighborhood for last minute needs also (atm late night snacks). the few blocks where dakota sits is not the most sparkling clean area of downtown however it is securely located a few streets up from the most sketchy part -- the tenderloin. i actually lived a few blocks from dakota and always felt as safe as possible in one of the busiest downtowns in america. most of sf (outside the million-dollar hoods) is older and a little dirty but most of it is safe! if you stay on post street at the dakota just remember to stay away from south of geary street unless you stick to the main strip market st. (keep your map open always!!). blocks in san francisco are shorter than usual and it is a given that almost anywhere in the city you can literally turn - blocks one way into luxury and - blocks the other direction into the ghetto. you cant let that scare you though because most of sf is like this and the dakota is in a prime location within the best proximity to everything. even if you make a wrong turn there are always people everywhere in sf (usually at all hours) and you can just as easily make a quick turn back out with no problems. back to the hotel itself. i would definitely recommend it as a place to stay for someone on a budget but not wanting to settle for a shack in the worst part of town. no worries choosing this place. i read several of these reviews for hotels because i travel a lot and i know it all depends on where you are coming from. if you are used to staying in a royal palace with daily pampering then some places might seem like a dump to you. however for the average person this is a clean charming safe affordable place to stay. btw there is usually no parking (or hard to find street spots with meters) so best solution is to not drive into town but catch the bart train from the airport if you are traveling in from out of town. getting around sf by foot and bus-train is a breeze no car needed unless you want to go out of town. our room was clean bed was comfortable and there is usally a cool little view of the downtown landscape from the window. some unique little surprises were the birdcage elevator and old fashioned claw foot bath tub. hallways and rooms are little narrow and carpets are a little older but honestly most buildings you enter in san francisco are small antique and will have older carpeting walls etc. this is a long post but the dakota is a little gem among places alike in the area. we never had any bed bugs or any problems while staying there. i cant remember problems of any significant street noise however staying *anywhere* downtown will put you around tons of firetrucks blaring their sirens round the clock. unless youre rich enough to afford one of the shining modern giant hotels dowtown or royal historical landmarks up the hill this is about as good as it gets for staying within budget in the aging yet charming city of san francisco.',happy
id31866,' we booked a night at the hotel to catch an early am flight to save us getting up at - am to drive to lax. needless to say there was no sleeping the noise was horrible. the $---.-- bill even with the week of free parking was not worth it. neither of us could sleep. next time we will get up at -:-- and drive the hour and a half - hours of sleep is better than no hours of sleep. no free internet! i will look for another chain hotel that we have used before that has consistent levels of cleanliness and customer service.',not_happy
id31867,' this is easily one of the best places that i have stayed in. the hotel exceeded my expectations in every possible level. the staff were very friendly and cordial. the rooms were very spacious and clean the elevators were super fast. the location of the hotel is phenomenal and makes it very easy for a tourist to carry out their daily events and sgith seeing. we booked a tour of the hop on and hop off and the bus stop was right infront of the hotel. i would recommend this hotel to you all. it is a great place for a very good price with remarkable customer service. i would give it a thumbs up and would definitely stay here again.',happy
id31868,' stayed at the towneplace northwest for a weekend getaway with my family. we usually stay at marriott properties but this was our first time at atowneplace. this hotel is a newer property and it shows. everything is in excellent condition and looks new. staff are friendly and rooms are spacious and above average. rooms are not really suites but do have a nice kitchenette. workout center is small and limited. pool is small but nice. no hot tub. the breakfast was a good way to start the day. the location is pretty good. not too bad to get to downtown or seaworld. plenty of restaurants and shopping on i---.',happy
id31869,' i used my points to book - nights at the w hotel in chicago (city center) the weekend of the chicago marathon. past experience has normally resulted in a not-so-stellar room (and service) when ive booked on points but i was proven wrong at the w. our entire experience was wonderful. loved the music and drinks in the lobby-lounge. check-in room and concierge staff were all very helpful and polite. the elevator was funky (i.e. cool) the halls were well decorated and our king room was massive (and also well decorated). toiletries are by bliss which i love so i was in heaven. hotel experience was great but i must warn readers that the hotel is in the loop and a bit removed from nightlife bars restaurants etc. great location if youre there on business but if youre there to party and chill you might want to stay somewhere else. that said we loved the hotel so much that wed definitely stay there again on our next trip to chicago. recommend going to lou mitchell is for brunch (about a -- min walk from the hotel) and japonais for dinner (japanese food; about a -- min cab ride). happy travels!',happy
id31870,' i spent one night at the hotel palomar and really enjoyed my stay. the woman who checked us in was very friendly and helped us with transportation for later on that night. we were supposed to be in a regular queen room but were upgraded to a city view queen. the room was great - brand new very clean comfortable bed. the size of the room was a bit on the small side but being that we were only there for one night it was not a problem. kimpton hotels are fabulous!',happy
id31871,' i cant think of anything to complain about; my room was spacious (for one person) clean and comfortable (a-c fridge wireless good lighting basic tv sink large closet lots of towels hairdryer borrowed from the desk) and i was never aware of the presence of the person with whom i shared a bath. the staff bent over backwards to assist me with every question and request. if i were on a honeymoon and-or had paid - or - times as much i might impose a higher standard and miss a swimming pool gym and -- hour room service. as it is i was to spend that money on good restaurants and theatre. i would recommend the chelsea inn to my thrifty or unpretentious friends.',happy
id31872,' great staying at the residence inn on the week before easter. the room was nice and comfortable even if we didnt use the kitchen at all. too many tempting good restaurants nearby! and the complimentary breakfast was convenient as well. the only concern was that maybe because we were here during the spring break the buffet area was very crowded and sometimes it was hard to find a table. we also found long lines at the elevators during breakfast time so that we ended up using the stairs from the --th floor. the location is just perfect and that was what we liked the best of this hotel together with the self-parking garage (--$-day) connected to the hotel. we are already planning to go back to chicago and the residence inn.',happy
id31873,' the hotel is on the older side compared to the nearby hotels. the bathroom is just average nothing out of the ordinary be ready to pay close to $--- day for internet connection in your room. parking is $--- night',not_happy
id31874,' ...depends on how you look at it. we stayed here because it is in the heart of philly and we were looking forward to celebrating the -th of july here. wont do that again! after almost getting trampled (literally) by a stampede at the fireworks we went back to our hotel to be kept up by helicopters and spotlights. my bad i should have known better than to stay downtown on the -th. other than that though the - nights we stayed were great! hotel staff was very attentive and helpful. beautiful and clean hotel. lots of fun things to do nearby. only complaint with the hotel is that for as many rooms as they have there are only - washers and dryers for the entire place and there was always a line of people waiting.',happy
id31875,' great room great view and wonderful care from the staff & concierge. it is also a lovely place for an afternoon cocktail with great appetizers! high recommend.',happy
id31876,' my name is raquel. i stayed at the presidio with my doberman pinscher for two days tuesday january -- ---- through thursday january -- ----. overall i was very pleased with my stay. upon check- in tyler also gave me a treat bag for my dog with a few dog treats that was really awesome!! i was greeted bytyler raymond and a few other members of the hotel numerous times. they were always very helpful and knowledgeable of the area. parking was not an issue they were able to accommodate if necessary. very close to nearby attractions especially fishermans wharf golden gate bridge castro street. i fell in love with san francisco and the overall staff and hotel environment made it ten times better. id definately recommend this hotel and ill be coming back in the near future!! the only thing i didnt care for was having to pay an extra $-- a night for my dobie but i received a --% off mid week special since i made my reservation online which helped. thank you presidio!',happy
id31877,' we just returned from a mini-vacation in new york during which we stayed at the casablanca hotel. the casablanca is like a home away from home. the staff from the front desk to rick is café is uniformly warm and welcoming. the complementary breakfast in the morning and wine and cheese in the afternoon make the hotel a wonderful value. the rooms while not overly large are clean well-appointed and comfortable. the hotel is proximity to times square makes it convenient for visiting the many attractions in midtown. we loved our stay at the casablanca and look forward to returning for another visit soon.',happy
id31878,' i found the milburn through tripadvisor and chose it because of the reviews and the location near my son is college graduation. what i didnt realize was how close to west central park and the riverside walk we were. pleasant surprise. there are a number of restaurants and a really good market citarella is nearby along with subway stops. the room we had was small (apparently normal for nyc). it was clean and pleasantly quiet except for the bathroom fan. there was no way to shut it off as it was on the same switch as the light. i was disappointed that we didnt get a king size bed which i was pretty sure i had made the reservations for. we stayed three nights and never quite made it to the continental breakfast as it was always crowded. all in all if we ever return to nyc i think we would stay here again.',not_happy
id31879,' we stayed here before leaving on a holland america cruise. we used their free shuttle service from the airport and the cruise port. a savings for those without a car. the (t) subway to all the attractions was a - minute walk from the hotel. dont rent a car in boston! loved the cinnamon rolls at breakfast. it is in a business area near freeway not in the tourist zone. looks like they are adding on ( construction) need to add an indoor pool for something for the kids to do. restaurant next door had good food and delivery to hotel.experienced travelers will find good value when you add all the free extras.',happy
id31880,' this place is wonderful for a hotel i had a - bedroom very spacious and very clean all the amenities you would need would most defiantly recomend this place flat screen tvs recliners sofa sleepers nice work out room laundry facility and lil grocery store.this is defiantly one of the best candlwoods i have ever stayed at ..thank you steve west for your kindness.and helpfulness.',happy
id31881,' we had a wonderful time the hotel was fantastic!!',happy
id31882,' missing some standard room amenities like a rack to hang clothes blow dryer iron mini fridge. although i did ask for a blow dryer and iron at the front desk and they were sent right away. shower head was too high pressure it hurt!',not_happy
id31883,' we just returned from a --night weekend stay at the marriott financial center. overall we had a good experience with our family of four which includes two small boys ages - & -. we booked directly through marriott’s reservation service (we participate in the marriott rewards program) and requested an upper floor room with a view of the statue of liberty and an early check-in. our check-in around noon on a thursday was extremely quick and our requests were accommodated. the room was clean and a decent size for nyc with an in-room safe mini-bar hair dryer clothes iron & board small desk and comfy chair with ottoman. there is a charge for internet access. the two beds in the room were double not queen size so they were cramped to share with another. however the beds themselves pillows and linens were very comfortable. the bathroom lighting was terrible! but toiletries and plenty of towels were provided. we had no problems with the elevators or noise from the outside construction. housekeeping and room service were pleasant and very responsive to our requests. however the concierge left a little to be desired. responses to our inquires were vague at best. they did not seem enthusiastic to help us make our sons’ first trip to nyc and our oldest son’s birthday (being celebrated during our stay and the reason for our trip) a memorable experience. our sunday morning check-out did not go as smoothly as our check-in. the valet was prompt in retrieving our car from the garage. however after a ----- minute wait for the bell hop to pick up our luggage from our room we decided to make a couple of trips down to the lobby with the luggage ourselves. we must agree that the location of the marriot financial center is not the best for tourists but since it caters to business travelers weekend rates can be very reasonable. as a side note i would encourage any visitor to nyc to contact the big apple greeters. we had a wonderful day with one of the volunteers and would highly recommend it! for further information; [-]',happy
id31884,' stayed here in november for the -nd time using the park and fly option. the room was quite nice and very clean. we used the denny;s coupon they gave at checkin for dinner - very nice. the shuttle was on time both dropping us off and picking us up -- days later. the shuttle driver who picked us up suggested a different route north to vancouver as we would be in rush hour traffic. i think he saved us at least -- minutes. will certainly stay here again.',happy
id31885,' while staying at the hotel my wife fell ill so we asked to be put in touch with the hotel doctor. my wife discussed her condition with the doctor over the phone but he seemed much more interested in talking about how he was going to get paid than in her condition (something were not used to as canadians.) in the end his cavalier recommendation for treatment and the prescription he phoned in did nothing to help my wife. indeed it was only after getting home a week later that we learned that there were some very basic things concerning diet etc. that would have made her feel much more comfortable - none of which he mentioned. he was too rudely interested in our credit card number. i would suggest the sheraton look for a better doctor.',happy
id31886,' i recently stayed three nights in this hotel for a business trip and would gladly stay there again. it is in a great location with many bars and restaurants nearby cvs and ---- within a couple of blocks and the waterfront just a few blocks away (which has a great path for walking or running). the clerk who checked me in was super-friendly and helpful. she made me feel very welcome which was appreciated after a long day of travel and late arrival. my room was on the --th floor and was completely quiet except for when my neighbor had the shower running. it was quite comfortable and well-furnished except that the bathroom lighting and sink displayed a bias toward form over function. (the lighting was a bit dim so i couldnt be confident that my make-up would look right in brighter settings and the sink was square shallow and somewhat awkward.) the soap & shampoo in the bath smelled good although the dispensers took much pumping to get enough product out. i did appreciate having a dispenser of liquid soap at the sink instead of those little bars which always seem so wasteful. the mirror in the room was also more fancy than functional -- it was made like a window with panes and was placed over a bench in front of the bed. the outdoor bar was wonderful and the bartender was friendly. the exercise room was smallish (about - cardio machines and a few weights) but otherwise fine. the lighting in the lobby was rather low reminding me of the abercrombie & fitch at the mall. i guess that is supposed to project an aura of trendiness which is fine although i did feel temporarily blind whenever i came in out of the bright sunshine. if you stay here definitely sign up for the loyalty program first since youll get free wi-fi as well as some other nice perks.',happy
id31887,' a retro hotel very well located a short walk from broadway times square and the empire state building. a deecent breakfast nothing special (bagels yoghurt etc.) helpfull and informed staff. recomended if you are visiting ny!',happy
id31888,' the staff was nice. that is about the only nice thing i can say about this place. the photos of the hotel are very misleading. standing outside looking at the hotel you have to wonder if the photo on their website has been doctored at all. the photos of the rooms were obviously taken at a different hotel because the room i was put in and then moved to another looked nothing like the room photos on their website. as someone else said in a previous review about this hotel dont walk around the room without your shoes and socks on. definitely not a romantic getaway (unless youre trying to break up with someone.) the sheets had hair on them. i requested a non-smoking room but you could tell that someone had smoked in it previously. there was no air condtioning or a fan. big deal it is seattle right? wrong. it was -- plus degrees during my stay. the windows do open though providing little relief. cable television? non-existant. i was told that sometimes it comes in and sometimes it doesnt. what does that mean really? it is sad when you pay $-- a night and cant even get the local channels (nbc abc cbs.) go on the internet for your news? there is no internet unless you want to setup your laptop for dialup. the restaurant downstairs was a dive. again the service was great but as with the rooms you could tell that management didnt quite care about upgrading anything. several times during my meal i could have swore i saw something scurrying across the floor. the waitress seemed embarrassed while attempting to relieve me of my worries. i forgot to mention the lobby. the sofa was very comfortable. in fact it may have been the nicest thing in the entire hotel. however dont lean your head back while on the sofa or youll notice that there is paint peeling off the ceiling in large chunks held together by duct tape in places. speaking of duct tape there was actually duct tape holding the carpet together in several places. the room i stayed in had scotch tape holding the wallpaper over this gaping hole. security risk? room keys have the room number and hotel name on the key ring. so dont bring anything valuable because who knows how often the locks are changed and if previous customers have lost their keys on drinking binges in pioneer square. there is no room service. it looked like there was only one person there at all times. if youre hungry dont eat the food in the vending machine. both the pretzels and twix candybar were past their expiration date. at check out staff was apologetic for the things i told them but obviously not at fault. while you could sense their understandable frustration through their body language (not quite making eye contact embarrased look on their face) you got the feeling that they hear about similar guest experiences on a regular basis. it is a shame because it is in a great location. you almost wonder if management is even in it to make money. i never did hear back from them after i sent a letter detailing my disappointments. i highly recommend not staying here. avoid at all costs.',not_happy
id31889,' stayed a night before flying out wish i had spent more to stay down town and save on cab fare. as others have said this place is rather tired looking staff were not really friendly and needed to have some simple questions repeated it took three to find our initial reservation. what is with the sliding door for the bathroom? it did not fit properly it may as well have been a curtain the new pool may seem good but it is small child size only with no changing facility so if you are adult forget it - the airport hilton pool is better. the ice machine on our floor did not work either so next time i will spend the extra $ and stay in town',not_happy
id31890,' i had never been to this venue when it was a ritz-carlton; but the taj management has made this into a truly elegant hotel in the classic sense. the rooms have been recently updated and are quite spacious. the lobby lounge though expensive gives a very good pour. the value for money of the rooms is uite high. definitely worth a stay!',happy
id31891,' recently stayed at this hotel before our cruise. after reading some of the reviews i was a little concerned. when we arrived we were greeted by their great staff (especially michael) the place is very convenient to find. clean facility. they had an excellent shuttle that takes you to the port. coming back we just took a cab which is much faster and convenent. if you want to take the shuttle back you have that option but be prepared to wait. cab fare is around $-- and you are back in ---- minutes to pick up your car. so if you want to be cheap and save the $-- you will have to wait for the shuttle. just great service all round.',happy
id31892,' this is an older hotel but in decent shape. the room was very quiet we got a good night is sleep. there is a fridge and microwave in the room which was convenient. we brought back leftovers from the restaurant so these came in useful. the first night the hotel put us in a room next to the elevator. we could actually hear it moving up and down. so we asked to switch rooms. we were moved to a quiet room on a different floor. breakfast was very basic just cereal coffee and muffins. we skipped it after the first time. parking cost $- per night extra on top of the room price even though i had paid in advance for the room. they billed me extra on top of the pre-paid room price. the desk clerk was helpful and gave us advice on city attractions etc. he was very nice.',not_happy
id31893,' we picked this hotel because it was close to the airport and we got a very good price on travelocity. it was only for the night before we flew out and i was not expecting much. i was pleasantly surprised. our room was very spacious clean and new. the staff were very helpful and friendly. the breakfast was very nice as well. a very pleasant stay and i would go back again.',happy
id31894,' i will simply reiterate what the other traveller is have said. this is an older property and it shows its age. we booked it for the great location the reasonable price and as we dont spend much time in our room anyway. i understand theyre renovating and we were hoping wed get a nice updated room. we laughed as the twin bed room we got looked like the room our kids slept in at our grandmother is. the heater was unplugged when we arrived so the room was cold. once that was fixed the room was too hot. oh well no big deal. just know what to expect and that youre not looking for luxury or a hip place (it aint the w) and youll be good.',not_happy
id31895,' stayed here in january ---- for - nights saw from reviews that the rooms were small so i upgraded to a bigger room before i got to new york but even still found the queen size room to be very very small loved the shower room it was almost as big as the bed room which does not say much for the size of the room. but found it to be very clean and loved the decor. great location. had a great time and the staff were very helpful.',happy
id31896,' i had the good fortune to stay here essentially for free on starwood is stay two nights get a week-end night free promo (i paid only for parking). the hotel definitely makes a good first impression. the service was quite professional and despite looking a tad grungy after our day at universal studios and despite coming in on a free night i was made to feel like an honored gold spg guest. i was told that instead of the handicapped room the spg phone rep said i would have to settle for i would get an upgraded room on the top (-th) floor and my internet and room water would be complimentary as an spg gold guest. i did not at all get this courtesy when i checked in for my free night at the niagara falls sheraton fallsview hotel. i have one more free night pending at the zuerich sheraton and well see. the hotel is immaculately clean and well-maintained albeit pretty dark everywhere including the rooms as many have commented before. every floor has a pool table although one has to go to the front desk to get the equipment and i suspect theyre mostly for show. most floors also have portraits which morph from men to apes or monkeys. i had a reasonable hollywood hills view from my room. the rooms are visually striking. there are multiple etched-glass drinking glasses of various colors in the room as well as full-sized bottles of multiple soaps (body face hand etc.). while some people commented on getting sprayed on when turning on the shower it is actually possible to direct the flow to the opposite wall. the mini-bar is actually a full bar with full-sized bottles of fairly premium liquor such as patron tequila and russian standard vodka. no prices were marked and i assumed this to be a case of if you have to ask you cant afford it. as others have pointed out the lighting is rather poor and one of the weaknesses of the room. another was the hard-cornered metal framing under the mattresses. i bumped my shins on it. i thought i was just being clumsy perhaps but my partner did the same thing so this is one of the instances of form over function. another example of form over function was exemplified by the pools. one of the pools is literally only - foot deep (-- cm) and the other - - (a bit over a meter). if i were paying over $----night for a room i think id want a pool one could actually swim in. the gym on the other hand is possibly the largest hotel gym ive ever seen certainly for a hotel of such modest size. the business center too is very adequate for the hotel is size. unlike some hotels which have - or - terminals this hotel has a whole array for guests use. this is one of the most unusual hotel is ive ever stayed in. it is one of the most visually interesting albeit perhaps not one of the most functional hotels in which ive stayed. i can see why some love it and some hate it. from the prices ive seen online i think one could probably do better for the money but it is handsome and has some nice staff.',happy
id31897,' i would stay here again but only because it is superbly located. it is a tired building - the air conditioning did not work and the window facing the potomac would not close. the tv did not work for the first - days but that was ok. i am not a tv consumer. that was fine in fall but in winter that might have been a problem. not is it adequately soundproofed against the jets using ronald reagan airport. that my room was directly over the loading dock did not help either - rubbish trucks food delivery etc etc all night made for a very acoustic stay. but the location - made up for everything else.',not_happy
id31898,' id like to compliment maggie longoria for her excellent customer service. while attending a conference at the hotel she went out of her way to take care of me so early in the mornings. she demonstrated the traits necessary for customer satisfaction.',happy
id31899,' we recently stayed at the moderne hotel for - nights. we found the hotel staff to be very friendly and helpful especially victoria at the front desk and bellman manuel. it is a small hotel and you get the feeling youre statying in someone is home. the hospitality suite on the second floor was a nice surprise for coffee in the morning and wine in the afternoon. the staff greets you when you come in after a long day of sightseeing and always helpful with any questions. would definitely recommend and would stay there again. the hotels location is also great with lots of nearby eateries.',happy
id31900,' cannot confirm those reviews below average. having got a room for --- $ at a weekend in august at bedfinder.com was an extremely reasonable deal for this hotel situated near hancock tower-michigan avenue. sure the last renovation is years ago but i got a room which was spacious enough and everything was clean. the reception could have been more friendly - but i really didnt care cause it was extremely difficult to find a downtown room at all for - nights....',not_happy
id31901,' this hotel is in a great location! it is within easy walking distance to the convention center reading terminal market historic sights shopping and subway!! the rooms are spacious and clean and the staff at the front desk is super friendly and helpful. the breakfast room was a pleasant surprise also! they do a great job with their hot breakfast choices and were very friendly as well. we would definitely stay here again!',happy
id31902,' this hotel is well located next to fishermans wharf. however it is way overpriced considering to condition of the rooms. needs to be re-vamped!',not_happy
id31903,' really great service at the monaco. we had some problems getting our topper in under the garage but chris (manager) and chris (valet) got everything straightened out. the time for the nightly wine tasting is ---pm. very close to ford is theatre and most of washington monuments. i would use the aaa rate...this knocks a good deal off of the best price. i would also join the kimpton loyalty program. this gives you free wi-fi during your stay. we stayed on the -rd floor which was superb. i was a bit afraid of the pet friendly environment. but i didnt see much less hear a dog while i was there. breakfast was delivered in a timely manner. also we had an issue with a key not working and the front desk personnel brought one to us. i have never had this happen in -- years of traveling. the only minor issue i have is that the queen beds were not as big as any queen i have ever slept in. maybe a large double. nevertheless i am a kimpton believer.',happy
id31904,' stayed here for one night over thanksgiving weekend and got a good deal in part because nyc fills up fast that weekend and this hotel was brand spankin new. the location is perfect if you are going to an event at madison square garden as i was or traveling into manhattan via penn station. you are also not that far from times square at a much better price. the hotel is located in the middle of a block on a relatively (for new york) quiet street. rooms were decent sized for nyc. beds were super comfy. of course any brand new hotel will be pretty clean and in good shape. tv was a little confusing to use however. good channel lineup though. i would definitely stay here again!',happy
id31905,' worst motel - i ever stayed in. toilet wasnt cleaned properly tv reception was poor room had a funny odor and there was little hot water. if this place was supposed to be refreshed i can only guess the state of it before.would never stay there again',not_happy
id31906,' we have stayed at the cass hotel seven times over past six years. it is very clean and staff is friendly and responsive. location in north bridge area off magnificent mile great restaurants l stations and cant be beat for the price. highly recommended.',happy
id31907,' my husband and i have just returned from - nights at the waldorf astoria and we are really glad that we booked before we read the many awful reviews at this site. we reserved through priceline so had an amazing deal including rt airfare from sfo ($--- each including all taxes). so the room cost us about $--- a night. we had an astoria level room on the --th floor with a city view and a peek at the river. the room was immaculate and comfortable. we were never made to feel inferior for being discount guests; to the contrary the entire staff made us feel as if we were paying full price. when we inquired about leaving our luggage after the usual -- checkout for a short while the receptionist cheerfully told us that she could extend our checkout until -. we werent even asking for this. and as for those reviewers who say the wa is past its prime i say go stay at an anonymous corporate inspired chain and leave this magnificent national landmark registered queen to those who appreciate history.',happy
id31908,' we stayed for five nights and throughly enjoyed our stay. we arrived via logan airport and it was a very short easy drive to the hotel. while the location is in an industrial part of boston it did not affect our stay at all. there was plenty of easy hotel parking and it was a short walk to the subway stop at mass ave (approx - mile). the hotel also offers free shuttle to most attractions. as for the room we opted for a two room suite located on the top floor. it was very nice although small but that was expected. the room was clean the bed was comfy and the amenities were great. we appreciated the fridge microwave and two tv is in-room. all hotel staff were very nice and helpful. i would definitely recommend this boston hotel for your stay. boston is a great city and we enjoyed it is sights and attractions. this hotel will not do you wrong.',happy
id31909,' i stayed at the embassy suites at logan airport in boston on a thursday night in may of ----. i was on a business trip with - other colleagues. this hotel was reccomended to me but fellow colleagues at our company. room: in general the rooms were fantastic. my room was essentially three rooms (living room bathroom and a bedroom). the bed was large (king) and extremely comfy. the linens were drawn and they had big fluffy pillows. the decor was modern and fresh. the bathoom was crisp and well maintained (i.e. no water marks on the ceiline no mildew or gunk on the tiles no cracked floor tiles). the living room was small but functional with a desk a tv and small loveseat type couch. location: the hotel is situated just outside of the airport immediately behind several off-site rental car componies. my view overlooked the maintenance area of the airport. the shuttle picked us up from the terminal and took us directly to the hotel (about a - minute jaunt after picking up customers at other terminals) amenities: the one-down side was there was no free wi-fi nor pay wi-fi in the room. my connection worked fine in the lobby but i didnt want to spend all my time in the lobby. that said i rcvd a complimentary usa today in the moring along with a free breakfast and cookie a check-in. service: check-in service was expeditious and polite however the restaurant service was extremely slow. the night we checked in the - of us went down for dinner around -:--pm. there were maybe - other tables already seated (amongst a capacity of -- tables and a bar). the waitress was courteous but took well over -- minutes before she even took our drink order. the food order took about -- minutes to get to us and was not cooked properly. most everyone is food appeared to be over-cooked and dry. the food in general tasted about average however my pork tenderloin was ~$--. this only came with veggies and mash. i would reccommend drinking in at the bar but finding another restaurant outside of the hotel for better service and atmosphere.',happy
id31910,' stayed at the doubletree for one night in early october. easy to find from the freeway. ample parking. nice rooms. great cookies! great access to the tram which takes you into central san diego. good variety of restaurants in the hazard center next to the hotel. would recommend this hotel to anyone visiting san diego',happy
id31911,' hotel brexton is an interesting historic property -- that has been renovated for a hotel with about -- rooms. we looked at three rooms before settling in -- all were on the small-side so if roominess is a consideration bear this in-mind. bathrooms have showers but not tubs - the furniture in the room was a bit worn and food service is limited to breakfast and an automatic coffee machine (albeit a nice coffee-latte model). at the same time hotel brexton has pluses: free parking spaces are provided (convenient and unusual in a city) complimentary breakfast is available and the day-time staff especially is helpful and courteous. recommended if this is the type of property that is sought.',happy
id31912,' beautiful rooms --------- with views everywhere! friendly and helpful front desk staff (thanks christina!). breakfast overlooking central park with excellent waiters and food. room service made soup to order for our -- year old. you cant go wrong here. near all the shopping. it is where you want to stay and be pampered!',happy
id31913,' the willard intercontinental hotel in washington dc has the best location in dc. the willard is located two blocks from the white house and within walking distance of the national mall. the room that my family and i stayed at included two queen beds a luxurious bathroom with a toilet and bidet large-spacious room and two views of washington dc. on one window we had a view of --th street and on the other window we had a view of pennsylvania avenue. the beds were extremely comfortable and the room was tastefully appointed with colorful decor. we saw a few rooms in the hotel and noticed that no room appears to look alike. each room has a different theme-color that makes each room special. the lobby was amazing with each of the -- states being represented with their seals on the golden ceiling. the concierge desk is located on the left hand side and is where jeff michael and alex are ready to help you with dining reservations and making your stay in washington dc a memorable one. (the only setback to the lobby is the fact that guests are allowed to smoke but besides that aspect the hotel is excellent) *concierge can help guests with complimentary holocaust museum tickets and sells spy museum - trolley tickets. my family and i were unable to dine at the willard room and cafe ---- but both dining options are available to guests. cafe ---- is a casual restuarant where breakfast and lunch are offered daily (dinner on sundays). the willard room is the luxurious dining room where dinner is served nightly and is a great place for a romantic dinner. for great food outside of the hotel be sure to visit the old ebbit grille and georgia brown is. we were at the willard intercontinental hotel for the -th of july weekend and were glad to see that the willard was the most patriotic hotel in the area. the front side of the hotel was covered with american flags. with excellent hotel accomodations a luxurious lobby great concierge service and walking distance to the historic sites and a trolley stop in front of the hotel....the willard intercontinental hotel is the place to stay during your visit to washington dc.',happy
id31914,' we stayed at the omni last weekend and really enjoyed the hotel and sunday brunch....great location only a block away fron the action. rooms are newly refurnished. lots of space and the food was good. service was good and front desk very helpful. parking only -- for self park per night....with a bid online price was great!',happy
id31915,' the le meridien is easy walking distance (<- blocks) to market street and many other neighborhoods. market street is a hub of public transportation. we walked to the embarcadero and the ferry building chinatown the italian area the red light district both cable car lines etc. rooms are comfortable and we slept great on the bed. temperature controls for the room were perfect and we could always find a comfortable temperature. our room on the --st floor had a fabulous view of the waterfront coit tower cruise ship terminal and other nearby areas. special thanks to the concierge who was so helpful. she guided me to hair salons bagel shops restaurants public transportation etc. there was nothing she could not easily figure out and help me with.',happy
id31916,' i stayed here for about four nights on a business trip this fall. i was expecting more for the sheraton that is on universal property but overall it was fine and id stay there again. the lobby of the hotel is great and the restaurants and business center are great as well. i was staying on the second floor right above the fitness center. this section of the hotel is a bit old and tired and really could use a facelift. the quality of the room was okay but the elevator and hallways are showing their age. based on how nice the lobby and entry is i was expecting a lot more out of the actual hotel. if they gave the rest of the hotel a facelift to bring it in line with the lobby this would have been a five star stay for me. the fitness center is a bit small but not crowded while i was there. the restaurant is nice the food is good for a hotel restaurant. there is room for improvement in this hotel but nothing that would keep me from coming back.',not_happy
id31917,' charming hotel - it is a bit older but has aged very well. the room was spacious and clean. no odd hotel smells . they need more plug outlet is especially near the bed. i use my phone as my alarm and i have an ipod but there wasnt an open plug at all by the nightstand. the one plug on the lamp had the radio plugged into it --- very frustrating. the bathtub was a plastic fit over piece on the original tub. so it felt and looked very cheap. the hotel staff was very nice and eager to help out with everything. there is a restaurant in the lobby that serves french cuisine. the key to this hotel is it is location location location. it is right across from the prudential center mall the cheescake factory pf changs and a seafood place -legal seafood- yummy.',happy
id31918,' will not stay here again. stain on bed dirty socks. reserved -- rooms to be blocked did not happen.',not_happy
id31919,' i stayed here in nov. ---- and left my vehicle for - days. the people here are amazing at customer service being helpful and friendly. they went way out of their way to be helpful. dina and khit at the front desk are great. thanks to daryl the shuttle driver for being extremely helpful and james is a good shuttle driver as well. i have stayed at three park and fly hotels in seattle and this was by far the best. i thought the price was very reasonable as well.',happy
id31920,' i stayed four nights last week during a week long trip to nyc. this hotel is great! the staff was very friendly and helpful during my entire stay. the hotel is clean and the rooms are a nice size for manhattan standards. the location was impeccable with easy access (- blocks away) to two main arteries of the subway (including the - train). no issues!',happy
id31921,' i stayed here with my partner last february. walking in the lobby takes your breath away. we had problems checking in (a problem on the booking side with expedia not with the hotel). but that was resolved by the friendly front desk staff. the room was lovely. huge comfortable bed rooms cleaned daily. sure the bathroom was a little dated but it was clean and the shower was always hot. location wise this is fantastic!! for those coming into jfk get the busses outside the airport to grand central and it is litrally a - minute walk. you can walk to times square from this hotel and central park if you so wish. but with it being so close to grand central station you are linked to everywhere via subway. it is seriously the most ideal location. now for people moaning about a few things (just addressing a few things from the few reviews ive read)... -) yes the beds are huge! this is an american thing i think. dont go booking the biggest bed you can and then complain about it! -) the decor... when i went the decor was what some people would call dated. i call it a beautiful period property. sure some things like the bathroom suites needed updating but it was clean and functioning. -) the noise... errm hello? you do realise you booked a trip to new york right? the one place in the world where if the traffic isnt moving people blast their horns? we were only a couple of floors up and just around the corner from the main street and i slept fine (and im a light sleeper). if you have trouble sleeping wit traffic noise bring earplugs if youre that sensitive. remember youre in new york!! overall any problems we encountered were fault of expedia not the roosevelt. i just wish the price wasnt so high as i would love to go again at the end of this month to see the refurbishment but i just cant afford it this time around. it is worth the money though.',happy
id31922,' earlies comments about the rooms ...slatted drapes that dont keep out the light fully and glassed sliding bathroom door that doesnt leave much privacy.....---% on the mark music puming at - am as you go out to get you coffee .....also ---% true. $-- for - hours of parking ....---% true but i guess w has done a good job of branding becasue i always enjoy it. we had a great - nights. the room was clean bright and spacious. staff friendly and helpful.',happy
id31923,' after arriving in the usa we spend - nights here. the place has a lot of parking spots. if they run out there is a big parking lot opposite of the hotel. our room was big with good beds but a little bit outdated. the room was clean. the hotel has a small pool but the pool is great for refreshing after a long day walking. one of the days we stayed here we walked all the way to the walk of fame. if you like walking trough a city the walk is great. the hotel is also very close to the beautiful griffith observatory. breakfast was a bit sad. coffee-tea-orange juice and soggy breadpackages. enough to start your day but not great. our room was at the beginning of the row of rooms and a bit noisy because of the traffic in front of the hotel. all and all value for money.',not_happy
id31924,' i foolishly had put $--.-- in one of the bureau drawers and when we checked out it was missing. inquiries to the hotel brought no response. other than that the rooms were clean and the breakfast was great.',not_happy
id31925,' dark musty no lifts towels are yellow-gray with holes staff couldnt be bothered... far too expensive for what it is - a budget motel!!!; we booked via newyorkhotels.com and paid usd---!!!. definitely the worst hotel i stayed in ny. we only had to stay because of an error in booking (be very careful when using newyorkhotels.com booking system!! - in addition the facts are not as represented on their website e.g. marakech rooms dont offer free wireless as claimed!!!).',not_happy
id31926,' the most memorable thing about this hotel was pulling the bedcovers back to reveal extremely thin and very badly stained pillow cases. the staff brought replacements that werent much better. we stayed one night only because every other hotel in baltimore was booked. couldnt wait to get out the next morning.',not_happy
id31927,' we had a great time at the white swan inn. the service staff went out of their way to make sure we were well treated. the rooms are very nice and the location is the best.',happy
id31928,' my husband and i were driving down from upstate new york at the last minute and hurriedly chose the rittenhouse over the paloma. it was our first proper visit to philadelphia (unless you count passing through on a train) and as we pulled into the driveway at the rittenhouse we both sighed with relief. the rittenhouse is all class - from the moment we got out of the car to check-in we experienced real genuine service. the lady at front desk was delightful and upgraded us. always a great start! we were shown to our rooms (as opposed to just being told where it was) and made familiar with everything in the room we needed to know. the bathroom was large and stocked with lovely product as a woman i appreciated the separate sitting area with a mirror to do my hair and make-up. the room was large and had three windows overlooking the beautiful park. this view alone is worth staying here. the streets facing rittenhouse square park are full of great dining options - there is no doubt this is the area to stay in philadelphia. the sawtooth arrangement of the building gives the rooms a feeling of increased space than if it were a flat-frontage overlook = way cool. the lobby area is really quite beautiful - the sunlit siting area could encourage you to curl up read a book and drink tea all day. housekeeping was faultless. it is evident the rittenhouse is one of a kind and not part of a larger chain. the staff take pride in their work and that makes everything all about the guest. well done the rittenhouse.',happy
id31929,' i regret that the first review i write on tripadvisor is a negative one but i use this site so often and find the information contained here so valuable i feel obliged to advise travelers that they will be much better served if they select any other lodging while staying in downtown philadelphia. i have stayed in this sheraton every year for the past four years because they hold a convention of sorts that requires that i stay on site. if i had an alternative any other option i would not stay at the sheraton on race street. year after year the amenities become fewer and far between and the hotel becomes more dilapidated and dirty. it is a hotel that permits pets and while that is certainly an admirable quality in a corporate hotel the accommodations leave much to be desired for those travelers who expect basic levels of cleanliness. first the positive: the location. the hotel is on the outskirts of center city downtown philadelphia (very close to chinatown but not near the historic district) and is a cab or bus ride away from all that philadelphia has to offer. unlike other downtown hotels however the convenience of staying in the city will cost you at the sheraton and the hotel misses no opportunity to soak its guests. at this sheraton it will cost you $-.-- a night for internet service despite the fact that the majority of hotel chains provide internet service for free. additionally if you bring a car to the sheraton expect to pay exorbitant parking fees for the underground garage in which you are lucky to find a space to squeeze your car. the fees dont end there though because a refrigerator in your room will set you back $-- a night. the ironic thing is that whether or not you actually opt for a refrigerator you will most certainly be charged for one upon checkout. when i inquired of the front desk staff (who were unfailingly polite) why i am charged every year for a refrigerator i have never requested nor received i was told the charge was automatically applied and taken off upon request. check your bill folks! now the negative: the hotel is dirty and run down. carpets are filthy and worn the dark oppressive wallpaper is dingy and peeling and the tile floors are chipped and scuffed. and i havent even gotten to the guest rooms yet! aside from very comfortable bedding the rooms are abysmal. the one i stayed in this week didnt even have a lamp! there was no light in the room other than the wall sconce next to the bed which meant working at the desk was impossible. it took more than one hour and two calls to guest services for a lamp to be delivered and when it was it was a floor lamp! this is indicative of both the level of service and the lack of basic amenities at this hotel. the carpeting in the rooms is so filthy (probably because of the pet policy) that you can not take off your shoes in your room. the televisions are antiques - large boxy things that date back to another era. the remotes are pre-programmed to blare the hotel is channel as soon as you turn on the tv. this doubles as a wake-up alarm as there is no functioning alarm clock in the room. there are -- channels in all - - the cheapest cable package you can fathom - - so the same - commercials play every -- minutes. again and again and again. i cant imagine anyone spending any considerable time watching television; the monotony of the repetitive commercials is maddening. the breakfast buffet in the lobby ($--.--) is overpriced for what is offered and the coffee both in the restaurant and from the kiosk is the bland and tasteless. there are two starbucks within walking distance and hotel guests know exactly where they are. all food service shuts down at -- pm from the hotel bar to room service. yes that is right: no room service after -- pm in an urban hotel. incredible. virtually nothing is done in the way of maintaining this hotel from the filthy windows that make it impossible to view the city through the grime to the elevators which are unpredictable at best. usually one elevator is out of commission altogether and the others are slow and jumpy which belies their age. the air conditioning is adequate in the guest rooms although the units are very loud which necessitates increasing the volume on the dilapidated televisions. housekeeping is adequate but for some reason the cleaning staff announces housekeeping! in the halls over and over again beginning at -:-- am every week day. i have no idea why. as an early riser this does not bother me but i imagine it might put a crimp in the plans of anyone who wants to sleep late at the sheraton. for those like myself who are required to stay on site there are no alternatives. for others who are able to reserve any other lodging in philadelphia you are advised to do so. until the corporate headquarters decides to invest in this hotel and make the much-needed upgrades that will bring the level of accommodations to a basic standard the sheraton on race street should be avoided at all costs.',not_happy
id31930,' i wish i could have stayed longer but was only there for a short conference so only had - night! my room was beautiful and clean the bed was comfortable the linens were of high quality the service was fantastic. room service was fast check-in was painless and quick. keep in mind tho this is out in the boonies youre definitely nowhere near the riverwalk. but the grounds are very nice and it is a true resort with a massive property and many options. everything i experienced was top notch i would go back in a heart beat.',happy
id31931,' came here for a work-vacation trip. you really cannot get a better location- attached to water tower mall. the check in staff was great. she even upgraded our room to a lake view on the --th floor. gorgeous view. you get the usual turn down service every night and the beds are so comfy. the only bad thing i have to say is i woke up the -st night hearing someone knocking boots in another room. the sound was so loud it came through the vents. the beds were knocking and sqeaking so loud i woke up. fortunately they have ear plugs left by your bed for wind noise being the windy city. the gym is well stocked for a hotel gym and the lobby is beautiful. i do echo the complaints about the morning coffee being taken away so early -- am! go to the food court attached to the mall it was hip and great salad bars! super and friendly staff. love chi town!',happy
id31932,' stayed here overnight for a sightseeing visit to chicago. great location walking distance to all the sights and right by the train line for access to both airports. rooms are a little small but comfortable and the hotel lobby and bar is beautiful. we got a great price online not sure if my review would be that good if i had paid full price',happy
id31933,' what a great place to stay when you are in one of the best cities in america! just a short walk to shopping at union square..great restaurants all around....great services and meals at the hotel or in your room....thanks i needed that!',happy
id31934,' it is new. it is lovely. it is not perfect. but it is wonderful! hubby and i stayed here for - nights the weekend before memorial day. the lakers were in the play-offs but not at home so the hotel was busy but not completely full. after spending a week in another (awful) hotel just a few miles away for business this was a welcome treat! friday afternoon la traffic was horrible -- not surprisingly. we pulled up to the hotel and the valet were quick to whisk the car away. we knew it was going to be $-- a night for parking there (with in and out privilege -- and be sure to ask for the valet extension and call ahead so you dont have to wait for your car when you do want to leave). if i had not gotten a bargain on the rental car (full-size less than $-- per day with taxes and fees) we may have opted for using taxis. in the end we were to have the convenience of a car so that we could come and go as we pleased. the lobby is huge. or the ceiling is so high it definitely seems huge! ive noticed other reviewers werent sure where check-in was but when you walk in there is - or - counters or check-in desks straight in front of you -- what else would they be? there are also a number of folks in uniform -- well tan marriott-issued suits with hot pink ties that match the decor (especially some of the lighting -- above and to the right) to guide you. it was mere seconds before someone offered to help us with our luggage and to check us in. i personally like the open feeling and not being smushed up against a wall to check in. one of the first things youll notice is that the hotel is not your typical marriott. the decor is a cross between euro---s modern---s colors---s flair-japanese zen -- and somehow it works. (see pictures) it seems modern and retro lively and serene all at the same time. being platinum with marriott rewards we got upgraded to a corner executive king room on the --th floor (-- floors i think) and free internet. the room was huge with picture windows on two sides to the east and to the south overlooking nokia theatre and staples center as well as the la live! district. the daytime views were spectacular -- including catalina island in the distance. the nighttime views with the search-lights and neon was almost as pretty. even the bathroom had a huge picture window overlooking staples center and the la convention center as well as the -th floor rooftop pool below. again the decor was eclectic -- and while not my preference in color choice (orange?) -- it somehow works. the windows had sheers as well as room-darking drapes that worked; the bathroom had a room darkening roman shade for nighttime too. the room was very quiet and quite large. the only noise i heard was - neighbors doors slamming at -:-- in the morning on the -nd night. i probably heard them because everything else was so quiet. and theyre are the kind of self-closing doors that slam shut if you let them. and people are lazy -- especially at -:-- in the morning. the bathroom was huge. no there was no bathtub -- but seriously i have not taken a bath in well over -- years and never missed it. i loved the walk-in shower (big enough for two but could use a shower head at both ends to make that work) -- and with it not being a bathtub it is much easier and safer to get in and out of... the water pressure does seem low -- but i believe that is a result of the low flow faucets in all of the new or redone hotels in the area. i rather enjoyed it as it was very relaxing and it took maybe -- seconds longer to rinse my hair (and im a woman). the toiletries were very nice and the sink area is huge with a nice shelf below to store things too. we asked for extra pillows -- i have a bad knee and like to elevate it -- and they were delivered in less than -- minutes. on the second night one of the managers i had been engaging in conversation sent us dessert to our room. this was a surprise and we were more surprised when we got a phone call stating that room service was outside our door with a delivery and we had a do not disturb sign out... hmm. last i checked do not disturb meant we didnt want to be disturbed... hubby got up and obligingly let them in -- they did come bearing chocolate-covered strawberries after all... however if it had been -- or -- minutes earlier -- i would have been very upset as it would have been a very unwelcome interruption. i probably should have mentioned this at check-out but forgot. the concierge lounge was closed for the weekend -- this is nothing new. most close at noon on friday and re-open at noon on sunday. however it is hit or miss as to whether you can get still get breakfast coupons -- we did not here. we had drinks and appetizers (or small plates ) in the glance bar. the service was excellent and so was the food. we both had - glasses of wine. the prices were no higher than the other hotel i was at in the same area earlier in the week where the service was non-existent and the food was horrible. saturday it was quite busy in the hotel lobby as there was a professional bicycle race passing through town and stopping at la live for the day. we went to the farm of beverly hills for brunch at l.a. live! -- excellent food and bloody mary is were on special -- even better! even though hubby and i used to live in long beach we spent the day playing tourist . everything we wanted to do and see was within ----- mins of the hotel. we went to griffith park and the observatory drove as close as we could get to the hollywood sign and then spent time in hollywood on the blvd and sunset. we had had a busy day and decided to have dinner at the hotel; although the l.a. live! complex has choices such as the yard house conga line flemings and more. dinner was very good -- i had meatloaf that was superb and hubby had a lobster linguine dish that looked divine (im allergic). service was good and prices were not too far out of line and the food quality was excellent. it was so good we decided to have breakfast there the next morning. it was too late for the buffet so we ordered off the breakfast-lunch menu. service was --- degrees from the evening before -- taking forever just to get water or our drinks brought to the table. the food was good but if we were on any kind of time schedule we would have had to leave before getting our food. breakfast even lunch usually doesnt take over an hour. this did. because of the delay i asked for a late check-out time and was granted -:--. i think we couldve even stayed longer if we had needed. we went to the pool and jacuzzi. it was windy -- and too cool for swimming in the pool -- but the jacuzzi was very nice. big. clean. deep. nice jets with interesting movements. after that we walked to the movie theaters and took in a matinée before leaving for the airport. my one area of complaint would be the concierge staff. i needed to print something and as i noted the concierge lounge is closed on weekends. as a marriott platinum elite im used to being able to print anything at any time -- for free. i called and asked about the business center and was told it too was closed with a but . i was told that there were computers and printers outside the business center available ----. cool. not. these computers-printers required a credit card to use! the concierge on the phone had not mentioned this. so i went to the concierge desk and he offered to let me use his computer and printer as i had to access a password protected website. nice gesture but he should have been more attentive to what i was asking for in the first place -- i told him on the phone i was platinum and was used to not paying to print anything! maybe he was having a bad day -- but he certainly did nothing to make mine any better! that was saturday. on sunday when it was time to leave i asked the young lady working the concierge desk if she could call and have the valet ready our car and handed her the claim check. she tells me i need to go downstairs -- when you needed your car you went down into the parking garage to pick it up from the valet. i said great! can you please tell me the extension to call to have them ready my car and where a house phone is that i can call them from! she looked at me like i was from another planet. my hubby was approaching then with our luggage. she just stared at him. i said to him all i asked is for her to call the valet to get our car ready and i guess they dont do that here. just then she says oh -- i can do that! in a very snotty tone of voice. if we werent leaving i would have brought that up to management -- but we needed to get on the road. (very odd that both my experiences with the concierge desk personnel were bad. everything else had gone so nice at the hotel. i get the impression that neither were very experienced in their positions.) all in all i would return to the jw marriott l.a. live! we had a new opening rate of $--- a night and the location could not be beat for what we wanted to do. would love to return and take in a show at the nokia -- it is supposed to be quite nice. i like the upscale yet unpretentious feel of the hotel and the staff was mostly very attentive and accommodating.',happy
id31935,' my husband and i stayed - nights and enjoyed meeting the staff was offered free umbrellas each day and the breakfast was outstanding! definitely coming back.',happy
id31936,' my fiance and i visited san antonio for fiesta and we were very pleased with our stay at this hotel. our room overlooked the river walk had a flatscreen tv and came with free pretzels and bottled water which was a nice touch! the rooms were clean tidy and well maintained. we definitely appreciated the artwork and decor which gave the hotel its boutique feel. we enjoyed the variety of the hotel is breakfast and can definitely recommend the steak with mash and the pizzas for dinner. i would certainly recommend the hotel for its location and good value. we had a lovely time.',happy
id31937,' this was a really great hotel! i am typically a marriott person but my conference was at this hotel. it was gorgeous and the staff was great. i had a gorgeous view of the lake and city that couldnt be beat. i loved that they had swiss options on the menu. i would definitely stay here again!',happy
id31938,' loved my stay at cedarbrook and would defini. the beauty of the property is breathtaking and extremely well maintained. the conference hall rooms and common area are well stocked with refreshments and it was very useful for me because of my jet-lag i was walking down the corridor almost every night to grab something to eat. the food spread was extensive but my only negative is that all the food was bland and not every tasty for asians...',happy
id31939,' the place was great - clean rooms and excellent location. i am a light sleeper though and we had two major problems. large garbage cans were dragged down the alley on both monday and friday morning at -.--am that were very loud and the people dragging them were equally loud. in addition there was a loud clicking noise in the alley facing south that did not allow us to sleep very well. it went on and off all night. if you are a light sleeper dont stay here.',not_happy
id31940,' we decided to stay at the westin the night before our honeymoon so that we could easily get to the airport. we booked the hotel room over the phone---a big mistake because you can only get park and fly over the internet which of course no one told us on the phone. then when we got the charge on our bank statement it was far more than we expected it to be. we called about it and we were told about a valet fee that is charged to us when we use the valet--almost $-- extra. of course we expected to pay taxes but nobody bothered to mention this valet fee when we booked the room on the phone or when we handed over our card during check-in....everyone just told us $---.-- like our room was supposed to be. they will not take away the valet charge even though we were misinformed. needless to say we will not be staying here again; the next time we want to come back from a trip without any surprises we will have someone drop us off at the airport instead.',not_happy
id31941,' stayed here to start a trip to mt. rainier as it was close to the airport. the property was pretty nice they have a great indoor pool and a nice restaurant-lounge. the only drawback was the apartment behind the hotel i could hear some noise from there. the rooms were clean the staff was nice.',happy
id31942,' i recently stayed here with my girfriend through a deal we bought through living social. it wasnt the best stay but it wasnt the wost either. the pros of the hotel is the great customer service! the ac was not turned on and it was very hot in our hotel room but they did send a fan up to our room which helped out for the most part ac would have been better. another pro is how close it is to the inner harbor - block away you cant beat that! also the free breakfast in the morning at the cloud club is great! cons of the hotel would be no ac was on at the time hopefully that has changed. another big con was the noise level from the city at night you can hear everything from sirens to people yelling. woke up several times in the middle of the night. there is plenty to do around baltimore so if your looking for nice place at an affordable price this would be it. we were never in the room during the day so i dididnt mind all the cons.',not_happy
id31943,' dont stay at this hotel. this is the worst hotel ive ever stayed at. i arrived later at night for a one night stay at the hotel. throughout the night i heard a guy next store on his phone with a girl and tv extremely loud. the room itself was pretty bad as well. there were almost no power outlets and an extension cord was the only one i could find that had the lamp and clock plugged into it. the bed itself had sheets that moved around all night. i forgot my razor and went to the front desk (which is protected by a bank teller type piece of glass) and they said they didnt stock any travel necessities and told me to go to walmart the next morning. breakfast was also unimpressive. the milk for the cereal was frozen.',not_happy
id31944,' i stayed here march -----th..it was my second time in nyc this time i traveled with my -- year old son. we found this hotel through this website which directed us to bookit.com. we paid a mere $-- a night for this gem!!! the hotel is in a residental neighborhood right across the street from central park it is no where near midtown-times square but that is not a problem since there is a subway three blocks away!! as for dining options there is a deli two blocks away that serves great coffee and delicious bacon egg and cheese bagel sandwiches as well as other breakfast favs. crepes on columbus about - blocks down is also a great dining option. the neighborhood also has small shops as well as several produce stands and food carts. the rooms arent in the best shape ours faced several buildings but it was quiet and my son was fascinated by a family of black cats that had taken up residence on one of the roof tops! the paint job was sloppy the floor was slanted one of the light fixtures was broken but these things didnt matter since we would leave the hotel at around -am and not return until --pm. the beds are modern and super comfy with lots of pillows!!!! the staff was super nice and the hotel does provide a car to the airport for $-- which isnt bad considering it is about $-- to take a super shuttle. we were greeted every morning and evening and they all made small talk with us. excellent customer service! i would definitely recommend this hotel to anyone traveling on a budget and yes you can do that in nyc!!!',happy
id31945,' ive stayed here numerous times and never had any issues. the food for breakfast and room service is good. the staff is friendly and helpful. the hotel is in close proximity to a shuttle that takes you to manhattan beach and retail stores for a nominal fee. all in all i would recommend this hotel.',happy
id31946,' the front desk personel was really friendly and the decor is beautiful. i had rented a suite and had some friends for a birthday celebration. requested for iced the room and got charged for service charged. then had some the staff brought some luggages up to the room and tip very well. then had requested for more ice and paid the staff. after -hr no ice came then called and finally got ice with more services charges. overall they will charge your credit card more than it is stated on the bill & ive been getting informed by my banking institution that have been charging non-stop through my credit card. tried to rectify the situtation but got no response! travellers be carefully of your statements.',not_happy
id31947,' my husband and i stayed - nights at the windsor--part business and part pleasure. while the staff are friendly and the neighborhood is fun the hotel is run down and dark. i doubt the rooms have been updated since the -- is. also we were charged for a -th night and all my efforts to get this corrected have failed. i dont want someone else to have to go through this!',not_happy
id31948,' i stayed at the harborview inn & suites for a three-day convention in june. they were very accommodating as they switched my room with a swift & smooth mode at my request. the room was clean comfy and relaxing with the view of the ocean and city from my window. having cable was a nice touch as well as the new furniture that was just being put in. being in the middle of the city restaurants residences and transportation made everything feel close to home. if i need to return to downtown san diego i would definitely book this hotel again. nice touch harbor view!',happy
id31949,' i have stayed at the hilton garden inn south on many occasions over the last year. the staff from top to bottom is very welcoming and accommodating. one of the things road warriors look for is a place that makes you as feel as at-home as possible when they are away. this hotel does that with consistent quality rooms furnishings and nice services when you want them without being pretentious. i look forward to the hotel is fresh-baked cookies nightly. on a recent visit there was a banquet in-progress and the cookies werent ready at the usual time however dana who works in the restaurant substituted a lovely slice of red velvet cake - a pleasant surprise. hamid scott casey randy megan samantha tara and company are a great team and staying here is a pleasure.',happy
id31950,' this motel is superb option to stay. this is very near (just -mile) to san diego state university.great neighborhood.it is too closer to starbuckssubway and other restaurants.great value to the price what i paid.the room was equipped with a refrigerator microwave tv hairdryer iron ironing board free wi-fi huge parking pace swimming pool and a safe(no charge). i stayed with my parents in this motel from may -- to may -- for my graduation walk in san diego state university.our room quality and cleanness was superb.front desk staff was really good.they really took care of me and my parents.i enjoyed my stay here.',happy
id31951,' i booked a room here because i was attending a two-day seminar being held at the hotel. it served its purpose . . . pluses: -price was fairly reasonable for downtown la (used aaa discount; no discount relating to seminar but i assume that is the fault of the seminar provider not the hotel). -super friendly service from all the staff that i encountered. -clean rooms. -in my situation location was convenient since the seminar was there. -good location in terms of being on the edge of downtown la such that there was no traffic within downtown to get to the hotel once you get off the freeway into downtown (and super easy to find). minuses: -really bad cellphone reception (even for smartphone -g networks) especially on the conference floor (i.e. basement) which i had no reception at all and had to turn off my cellphone to prevent the battery from draining. -my room was pretty outdated and could use a renovation. -parking is over $--. -wifi is not free. other: -adjacent to a shopping mall which could be a good thing or a bad thing depending on who you are! the crowd seemed to be a combination of business people and tourists.',not_happy
id31952,' most of rooms have fabulous view to the empire state building and chrysler building. location is great close to most attractions and very close to subway. rooms are small but very good for nyc. also rooms are very clean. breakfast is simple because they dont have kitchen they tend to buy bagels donuts eggs etc and serve in breakfast room where you have a microwave and toaster so you can heat your bagels and donuts. the only downside is that elevator is painfully slow but after couple of rides you kinda get used to that. we stayed there in january so it was not crowded at all even though we were there for the new year is eve also.',happy
id31953,' this was a quick biz trip for - days to philly. first time at the hotel. really liked the decor - and the atmosphere - making the interiors look older than they were. just used it for sleeping for a few hours - did not try the restaurant etc. but seemed good the only peculiar thing was the washroom - no tub or partition for the shower - just a bit of sloping ground with a drain hole in the center. it worked - in that the washroom didnt get wet or anything - but seemed a bit odd. overall good service and friendly staff- for downtown philly - seems a great location - with lots of dining options around it',happy
id31954,' using the hertz neverlost i had to call the hotel to find them. the clerk said that happens all the time. apparently there are two s. --th streets. once there the dinner was good the room very nice. great lobby smells new.',happy
id31955,' everything was fantastic. the staff was extremely pleasant and helpful. the hotel is nicely situated to restaraunts and shopping . the room was beautiful large and immaculate. the bonus was the daily hot breakfast which was impressive. i thoroughly enjoyed my stay and would recommend this hotel to anyone. i cant wait to go back.',happy
id31956,' for the money spent it served the purpose of having a place to sleep! the room was small but clean. it was easy to get to places such as old town the sea world and coronado island from this hotel. dont even bother with the breakfast. it was a very sad excuse for it!',not_happy
id31957,' this is one of the nicest hotels i have ever stayed at ever! i wish every hotel was like this. the room i received is amazing...it has a full kitchen and a living room in addition to my bedroom. i could actually live here if i wanted too. the breakfast is just amazing too. fresh eggs sausage ham biscuits and gravy fruit cereal yogurt milk juice coffee and a waffle maker. what else could you ask for? nothing. also there is a managers reception at night from - to -:--pm. i had no idea this existed because the last - nights i was working late but tonight i walked in to find a full spread of food. it was meatball night tonight and i had a nice meatball sandwich on toasted italian bread. i also found a portable beer keg too. yes they give you beer with your food. there is no reason to go out to eat because everything is here. i wish i would have seen the keg sooner but i got in a few beers in -- minutes! also six flags is nearby...but was only open weekends and i was here during the week.',happy
id31958,' got a halfway decent deal on this hotel through hotwire. of course hotwire doesnt tell u what hotel you booked until after you agree to it but that was fine. as soon as hotwire booked me i checked the forum and saw the so-so reviews. i hoped it would be fine for us. were pretty low-maintance people really so unless something was really gross or problematic about it i figured it would be a fine place to crash for the night. we flew into phoenix and only planned to take the shuttle to this hotel sleep the night and then shuttle ourselves back to the airport to get our rental car and drive up to the grand canyon. that is exactly what we did so i didnt spend much time at this place. but what i can tell you is that it was just fine. no problems at all. yes there is construction out front but we took the shuttle there and back so finding it or negotiating around construction was no issue for us. check in was quick and painless though granted it was about - in the morning. room and bed were both comfy. view was of the lovely parking garage next door but we didnt care about that. we were there to crash. only complaint really was that the shower wasnt hot enough. lukewarm. if we were gonna spend more than one night that would have been unacceptable to us. but we dealt with it. (told you we were pretty low maintance) but i did mention the not hot shower upon check out. and the front desk guy (who was very cute and nice) immediately offered us a complementary breakfast because of the water situation. very nice. breakfast was good. hard to complain about a free meal. all in all - if we were gonna fly into phoenix again and needed a crashpad hotel again we would go ahead and book the crowne plaza again.',happy
id31959,' dirty loud smelly smallest bathtub i have ever seen it is about one foot tall no closet no drapes and peeling wallpaper. complained and they did not care.',not_happy
id31960,' staff extremely helpful with all queries hotel related or other. maybe skip the breakfast as there are cheaper & more new york options around every corner compared to the continental offered. surprised how quiet & removed from the hustle & bustle of nyc at night we felt. would definitely return. enjoy your stay!!',happy
id31961,' the rooms are a good size and nicely decorated and the value for money is excellent. what stood outmost however is the standard of service. chelsea and artiza on the front desk went out of their way to make sure we were looked after. i pass through lax regularly for business and i will absolutely be using this hotel again. excellent.',happy
id31962,' -. got best rate at travelocity which was still $---ish with taxes for a thu night. -. hotel on very busy main street washington st. we were assigned a room on the street side and it was loud! there was a bus stop outside. -. hotel appears to have been',not_happy
id31963,' the place isnt awful it is just not good. first the whole lobby smells like a pool due to the water features that are in the -- story lobby that all the rooms surround. the rooms are nothing better than rooms at a courtyard marriott. the internet is an additional charge and slow as dial up! parking is an additional charge! ...youre -+ miles from downtown phoenix and you charge for parking?!?! lastly both the shower and the sink were insanely slow to drain very gross! i would not stay here again and i wouldnt recommend this hotel to anyone! despite it is convenience to businesses in the area stay some place else!',not_happy
id31964,' the location is excellent airport bus stops across the street tunnel to grand central for shops food court many subway lines under gct others an easy two blocks to bryant park. the grand hyatt in ny has taken some interesting marketing decisions. i disliked the automated check in-out. despite the grand lobby facless automated welcome is not what i have come to expect from a quality hotel. to be fair the member of staff on hand who came across to check all was well were very helpfull so why not just have those folks check you in? the market in the lobby i had hoped would be convenient but had not bargained on its being so very expensive. not a problem as duende reade across the street has cheap snacks and beer grande harvest wines in gct has special offers and there are a range of restaurants and cafes for hot food. but this meant i rather lodged in hotel with scant interaction with staff. room was clean and comfortable - housekeeping was pleasent and efficient- bath not just shower as in many hotels i considered in in ny nice tv lots of hot water view was a bit like being in prison - the wall of one building a few feet across and another a couple of feet to the right with a scant few inches of sky. did not bother me as rarely in room but do check if you care as it did make the . a few odd points. toilet is wall hung and very high - admittedly i am only - ft - and female but have never found myself perched so gingerly with feet in mid air when using the facilities surely a hinderence for kids and any one with mobility issues. hanging space is below a shelf - fine for suits but dresses drag on the ground - good job ground was clean! another decision by grand hyatt is to have no tea-coffee or minibar in room. of course you can bring stuff in - but a bold choice for this price bracket. as is the decision to charge $- per piece of luggage - yes its a token cost compared to staying at the hotel - but i agree with so many people i heard asking why a hotel in this price bracket had chosen to do something un-precedeted in my experience. i would chose this hotel again for the location and the clean and comfortable rooms. if there was a good catagory i may have awarded the good. but the lack of any tea-coffee hospitality tray in the room the fridge but no mini bar automated check in and charging for luggage all detracts from the overall experience. its frankly an odd mix of five star marble and three star penny pinching which rather detracted from the feling of being a little bit spoilt i hope for on my hard earned vacation.',happy
id31965,' two cons & four pros. (con: -) we checked in - times. the first time we were given room keys to a room that either had people still staying in it or it hadnt been cleaned yet (tv was on pizza box in bathroom bed a mess). the second set of keys was for floor - and we reserved a room with a view. this room overlooked the - story cement parking garage. granted you could see the space needle if you really looked up but it wasnt exactly a view room. the third room they gave us keys to again had people staying in it. we walked in and the room was tidy but there was luggage a woman is purse. the final attempt to check in finally worked (mind you it is been about -- minutes at this point). we were on the -rd floor which still overlooked the parking garage but you could see a little more sky line. (con: -) all the floors are laminate wood flooring so you can hear people walking above and beside you. if you want a quiet place with a real view this may not be the hotel for you. also i question the security since we were given access to a room with other people is personal belongings in it. (pro: -) nicely decorated. everything is new. (pro: -) the people who work here are very friendly. (pro: -) great location to downtown and walking the city. (pro: -) rates include parking.',not_happy
id31966,' in this area you can easily find more hotels and motels but since the first time i found this one i was truly impressed rooms are very clean in very good shape it is not full of gangsters or low life people parking its never been a problem there is an extensive list of places to eat. in the outside looks clean and small but there is alot of rooms small and medium size all of them with granite bathrooms and very clean flat screens tv fridgemicrowave etc etc.so i kept staying because the service was just great the manager is a very nice and helpful person oncehe even let us stay - hours after the check out time for my surprise they even have suites with bathtub for - persons for a very affordable price thats why im writting this review. - points why you should stay here. affordable ( a few bucks more than motel -) very clean ( alot better than any motel or hotel in the area) safe ( located in a good area with enough lights in the parking lot) excellent service ( the place is well managed and makes you feel comfortable to ask for help) quiet ( even tough is located in a pch somehow the rooms arent that noisy ) what else can you ask for? p.s. did i mention free wi-fi ? :)',happy
id31967,' our first stop on our holiday and had a great room near the top of the hotel with great views over the city. even managed to catch the fireworks as we arrived on the -th of july and they were visible from our room and were spectacular. the cable car being just round the corner made access to down town very easy. enjoyed a bus tour round areas that we probably would not have visited ourselves and gave us an idea of the layout of the city. also did the trip over to alcatraz which is well worth a visit very interesting and the view of the city is fantastic from the boat. we had three nights in san francisco and loved it and will definitely be back at some point for another visit. we found the hotel to be perfectly adequate but as some others have said it is a bit tired but always clean rooms and excellent food downstairs in the bar very welcoming staff on the front desk and in the bar. would recommend this hotel as an excellent base for seeing the city and will only improve after the renovations that are planned.',not_happy
id31968,' the heavenly bed is the bomb! so comfy you want to stay in bed all day!',happy
id31969,' we stayed for four nights in early september during the first leg of our travels in america. we paid £--- for the stay which based on the prices of other hotels was quite reasonable. the location is excellent. about one mile from the centre of washington but serviced by the dupont circle metro station which is just a one minute walk away and - stops - -- mins into the centre. anything closer to the centre and the hotel prices explode. breakfast was good. it was advertised as a continental breakfast and that is what we got. my only complaint about breakfast is that it is served with paper cups-plates and plastic knives forks and spoons but that is coming from someone who recycles everything at home. our room was clean and spacious for our needs. staff were helpful and friendly. the location of the hotel is on the doorstep of most of the embassies and if you have a spare hour i would recommend a walk up massachusetts ave to see the style and architecture of all the embassy buildings. there are numerous cafes-bars-restaurants in close proximity and also a -- hr cvs pharmacy --- mts away which is more like a supermarket than a pharmacy. ive given the embassy row hotel a --- mainly owing to the price we paid. if the cost had been significantly more then i would have wanted far better but as it stands i would definately stay here again and recommend it to friends and family.',happy
id31970,' my husband and i stayed here after having a bad experience with a newer hotel down the road. it does look like an older hotel on the inside but it is kept very clean and comfortable. the room itself was great; it was large and decorated nicely. the bed was the best part; super nice and had good linens and a very soft comforter(not the usual thin hotel cover one). you will get a good nights sleep here! we will stay again.',happy
id31971,' i came upon the hotel drisco by accident because the hotel that was booked for us through hotwire turned out to have bed bugs and had a one star rating and hotwire never even let us know this when i was booking my flight car and hotel. i was actually at the airport picking up our rental car when i found out about the hotel which is called the presido inn never stay there the general manager got mad at me as if it was my fault they had a problem. i just decided that my friend and i would find a hotel. while i finished with the car rental person my friend got on his ipad and started looking for hotels in the area we wanted and the one we really wanted only had one night so we tried the hotel drisco and they did have a suite and it was available for the - nights as we needed. i explained everything to the person at the hotel drisco and he really was very nice he took all my info and i also gave him my cell number just in case anything changed or needed something. it was pricey but i really didnt mind i just wanted a place to be able to stay. it turn out there was a problem and no one had cleaned the suite but before calling me ( i wish i could remember his name) the staff member at the drisco called to find us a room at another hotel which i thought was nice. he called me explained what happened and how sorry he was. he got us a room at the laurel inn which was nice and they were ready for us when we got there. i asked if we could still have the room at the drisco for the next - nights and he said absolutely and they would make sure it was done first thing. we left the laurel and the drisco was really close which was nice. it was amazing and they did have everything ready for us. the staff was really nice and all felt so bad about what happened and did inform us that the hotel we were suppose to stay at always has problems and we looked it up shame on hotwire for not knowing this information. anyway any questions we had about anything was answered they looked things up for us called a taxi right away for us we ordered food out for delivery and they gave us a ton of menus of places that deliver and most of all the suite was beautiful. i have made it a point to tell everyone that plans on going to san francisco to stay at the hotel drisco again the price is a little high but i would pay it again. our reason for going to san francisco was to go to the disney family museum and it was as close to the presidio as you can get without staying there.the hotel drisco is this wonderful old victorian boarding house that is amazing it has the squeaky hard wood floors that are wonderful and just the entire atmosphere is wonderful. the beds are the most comfortable i have ever slept in and i am someone that does not sleep well and if i get - hours a night i had a good night here i slept all night and didnt even want to get up but we had plans. the bathroom was amazing it was huge and really nice the heater was the old steam radiator and it worked perfect. the sitting room was amazing they had fresh fruit for us when we went in and not just a little dish it was pear apple orange grapes kiwi i couldnt believe how amazing it was from the second we opened the door to the room. in fact from the second we stepped into the hotel it was beautiful. there were people that came in after us and they said this was the only hotel they ever stay in when they come to san francisco to visit family. that is exactly how i feel it will always be the only place that i stay at when i go to san francisco. the area is just beautiful and the view is beautiful. the staff really went out of their way to make sure we had everything we needed in fact on sunday the day of our check out i told them we had a late flight and asked if we could do a late check out and they let us stay and extra hour and they even checked to see if they could extend it longer but someone else was going to be checking in later the evening. i thought it was very nice that they even tried to make it longer. again i truly believe that if you plan on going to san francisco the hotel drisco is the only place to stay it is amazing to look at and the staff are all very friendly and willing to help you in anyway they can.',happy
id31972,' spent one night late check in but very friendly front desk. nice bed but i tripped on frame in the a.m. and whacked my toe otherwise would have been - star. parking garage attached but not handy. upon check out was again treated like roylaty. dont often stay at hi but was impressed with this one.',happy
id31973,' hotwire rates this hotel - stars my rating is -.- stars at the most there are definitely better hotels in time square at the same price range and here is why: very small rooms no storage space at all no room service no doorman no view at all you can’t close the drapes so privacy is out of the question the other rooms across from your window is about - yards away and guests can look directly in to your room i find that a bit offensive since the room is so small you really don’t have the option to avoid looking out the window and in other guests rooms once in a while. on this trip i also stayed at the millennium broadway it’s just across the street from mela and i paid the same rate as i did at mela and the - hotels are world apart the rooms at millennium are more then twice the size of mela and almost every room comes with a view of time square i will write a review of millennium also i have stayed at marriott marquis its just across time square and about --$ more a night but its diffidently worth it my advice is do not stay at mela choose one of the many other nice hotels in the area at the same or even lower rates then mela.',not_happy
id31974,' my wife and i went to the omni for a weekend birthday getaway. from the moment the valet took our car we were treated unbelievably well. check in was a quick friendly process. the room was very clean very comfortable. very nice linen is on the bed to a spacious shower. the hotel offers several dining options as well as a starbucks. we went to whiskey and rye...so much fun. the drink prices were actually reasonable which prompted us to stay longer....pool area as well as pool bar also a lot of fun and relaxing. great hotel great staff...great time. you cant miss with this hotel.',happy
id31975,' my husband and i stayed here because of medical appointments at ucsf. the location was ideal--right across the street from the hospital is shuttle service and also within walking distance to the hospital. the staff was wonderful and helpful in so many ways--cant say enough good things about them! the rooms we were in were immaculately clean and comfortable and we found the decor charming. it was convenient to city transportation restaurants cafes and a great sports pub was two doors away. whole foods is a block away and there are other food stores and a drug store that is close by. we would definitely stay here again!',happy
id31976,' we came to jacksonville for a family event. since we were on limited funds and staying for three days i tried to find something reasonable and hoped for a fridge! wow did i get lucky! the homewood suites is beautiful and spacious and clean!! we had their smaller suite and it was wonderful. it had two large flat screen tvs and - dvd players. i full fridge and microwave dishwasher and - burner stovetop. plus on thursday night they had a welcome reception that was a full meal (only done mon-thurs). hot breakfast every morning was also a big hit. the pool area is so nice. the kids just loved being there. adults were enjoying the area as well. while the area does not have anything but a bar within walking distance we did not mind as we had our own vehicle. we were able to drive to a wal-mart taco bell and mcdonald is in about - minutes. there were also some places off hendricks ave which is about a block away. there was a wings place jimmy johns mexican and a few blocks from that was a quaint square with many options and even some shopping. it looked like it would be awesome for business travelers on long stays as they had free wifi laundry machines on the guest floors etc.',happy
id31977,' spent a couple of very comfortable nights on business in this hotel - refreshingly different. hip yet comfortable: clean nice decor and a view of the empire state building from the rooftop pool. excellent staff too. and very convenient. recommended.',happy
id31978,' excellent service from the moment my wife and i arrived. the entire staff was very attentive and accommodating. i booked through american express platinum travel and was able to obtain upgrade upon request while checking in. the room was true ritz carlton decor. marble bath with a separate water closet. original room was shower only with a view of -th avenue. traded back down for a separate shower and tub. concierge was absolutely great. abraham gave great suggestions for places to eat and party. he was able to get my wife and i on the list to get in a club called room service. he suggested scalinatella and remi for dinner (both italian). morimoto is on --th ave is definitely a must do if you like sushi and seafood. also if you like fish and chips a salt and battery in greenwich village is necessary. they were featured on bobby flay is throwdown. he lost (so what does that tell you). true brits - past the accents. this hotel is very convient to the subway and directly across the street from central park. fifth avenue is one block away - most of the shopping stores are within a four block radius. my wife had spa services at la prairie and absolutely loved it. her technician was jaimie (guy). he was highly recommended by the ritz. she had the -- min. massage and the luxe moisture indulgence and she raved about it. she said it was the best spa treatment she had ever had and my wife is very well traveled and has had numerous treatments here and abroad. the blt restaurant was ok. it is very overpriced for what they serve. having routine breakfasts and brunches at the ritz carlton in buckhead (atlanta) my expectations were high for this restaurant based on the location and reviews. it didnt overshadow the experience and service from the ritz. if you are looking for consistency in wonderful service and attentiveness then you wont be disappointed.',happy
id31979,' we stayed just one night but loved it. very clean (it is new) luxurious bedding very good breakfast. helpful staff - they recommended and made a reservation for us at a nearby vegetarian restaurant that were very good. the location is perhaps the best thing. it was very easy to get in and out of the place (on a weekend anyway). also it was walking distance to times square area theater but just enough away that you felt out of the craziness once you wanted to get a little peace and quiet. highly recommend it.',happy
id31980,' walk in to a quaint lobby. go upstairs to a nightmare! the room was from the ---- is; the walls were paper thin so you could hear everything your neighbor said and for some unexplained reason the tv didnt have abc nbc cbs or fox available.',not_happy
id31981,' we (wife & i) were in sfx for three-days and were looking for a reasonably priced centrally located hotel. it is one of the earliest green hotels in sfx. the hotel is located right beside the main entrance to chinatown and is three blocks away from union square and is quite central to the financial district of sfx. the tramline from powell to fisherman is wharf passes quite close to hotel. the hotel was under construction when we stayed there hence the restaurant and the floors above the fourth were not operational. + ves - location rates (were introductory) green hotel clean new facilities plasma tv aveda cosmetics - ves - not fully operational small lobby breakfast was lousy entrance right on busy street no dvd player yet in room no recycling (funny for a green hotel!).',not_happy
id31982,' this was our first stop in new york and it did not disappoint in a town that is very expensive to stay we found the french quarter very responable for the location and for what you got. it was very clean comfy and a good size plus a continental breakfast was included (nice touch). location was fantastic we got around by foot or bus to all the tourist spots and if you couldnt be bothered walking to far after a long day just outside was restaurants it was all happening. we loved it and would definately go back to this establishment.',happy
id31983,' my husband and three kids just stayed at the fairmont-sf for my --th b-day! it was wonderful! the lobby is drop-dead gorgeous but very warm with it is rich colors. service was mostly friendly and absolutely not snooty! we checked out the marc hopkins and other top-notch hotels like the st. francis..the fairmont is is the best looking hands-down! we had dinner at the tonga which was fun and great with kids. we also had the breakfast buffet at the laurel court which was exceptionally good. we had a few minor disappointments: the complimentary champagne & strawberries didnt get to the room until very late our beds lacked the comforters (they were being laundered) and the tonga room didnt have our reservations nor did they have any notation of my husband is request for flowers in the room. one of the front desk clerks had attitude when we tried to get the bed made up properly. when we brought it to the attention of the manager in the morning we were assured this was not normal service. we had reservations for breakfast and they decided to pick up the tab. for our family of - it was worth nearly $--.--! i know it may sound crazy to some that we can still rave after the mess-ups but they did live up to their service when problems were brought to their attention. maybe we were all having too good a time celebrating! they would have given us a new room with bedding but with three kids we were already settled in. comfortable beds and clean. best feature: the hotel iitself...worst: service needs a minor tune-up. roof top garden was super for our picnic.',happy
id31984,' the rooms are clean but very small but considering the price to value and location who is comiaming. the front desk is on the second floor and the folks are very helpful. the heat worked great and the wifi was of average speed. ill come here again.',happy
id31985,' stayed here for one night after a late flight with my husband and young son. did not appreciate that the alarm in the room went off at -:--am in the morning nor the marathon running in the fitness room next to our suite. we were given a choice of rooms to stay and the check-in clerk for some reason put us in a room beside the fitness center. at -:-- in the morning our room was shaking from the person running on the treadmill beside our room! the room was clean but not worth it for the terrible night of sleep! complained to the front-clerk the next day without much sympathy. have sent in a complaint letter to this hotel and have yet to hear their response. will not stay here again.',not_happy
id31986,' we love staying in this property when we visit our son-wife in boston. it is close to everything and the t is right there in the prudential center. we were there a week ago and arrived very early and they were able to get us into a room so we could sleep for a few hours. the down side-this was the smallest room weve stayed in! the queen bed was very comfortable but the only chair to sit in was the desk chair. it was a good rate and we had hoped to change rooms the next day since we had booked a king deluxe. unfortunately by -pm the next day there still wasnt a room available so we just stayed put! we did pay the lesser rate though. a week later we again arrived very early and they were able to get us into a bigger room-so no complaints. i just wish they had free wi-fi in the room but we can use it in the lobby or in the prudential center also. if i book far in advance i can usually get a good rate. i could not get a room for - nights in september--and i called in april! so i guess well have to stay nearby for that visit.',happy
id31987,' we book - rooms for the jazz festival it was in walking distance. the hotel is celan and room was on the -th floor room was big for our family. the breakfast lady was great in re stocking the breakfast bar. the hotel staff are nice will be back next year.',happy
id31988,' me and my girlfriend stayed in this hotel in december ----. the biggest advantage is the location with only - minutes to union square (shopping) hilton (conferences) and market st. (shopping restaurants). a lot of tourist attractions are also within walking distance for further ones you can catch the cable car around the corner. the atmosphere of the hotel is great with welcoming staff and free glass of wine at the hotel bar. there is a nice bar-cafe on the ground floor with comfortable armchairs and books. the rooms are quite small but have everything you need including very comfortable beds and large flat-screen tv. we had a room on the -rd floor with view on the wall of the neighbouring building - no view but very quiet at night. the free internet connection was working fine even for video-calls. all in all very nice hotel for short or longer stays in san francisco with the ambiance and location as the biggest assets. highly recommended!',happy
id31989,' from the very beginning of our stay the hotel contessa was perfect. the suite was beautifully appointed the bathroom was extra large and the view of the riverwalk from our room was very romantic. the staff were very professional and were genuinely interested in making our stay the best. we breakfasted at the on-site restaurant and had remarkable service and excellent food. the pool was a great hit with my daughters especially the view from the windows around the pool and the elevator ride up through the roof . the only negative in the whole stay was the service from the bar. there is a huge atrium with clusters of chairs throughout. we probably sat for about -- minutes before i realized no one was going to come by to take our order. after delivering the order it was another hour before we saw our waitperson again. she dropped off our bill and promptly disappeared. after another significant wait we decided to bring our bill to the bar and just pay there. the bartenders ignored us. i finally got tired of waiting stuffed some cash on top of the bill and left it at the bar. as you can tell i wasnt so put out that it affected my rating of this beautiful hotel. one added bonus to the location is that there is a five & dime right down the riverwalk for buying all those snacks that look so yummy in the minibar but cost way to much to indulge. do a little snack shopping sightsee then hit the pool in the afternoon. oh and forget eating at casa rio. it may look charming sitting on the bank of the riverwalk but the food was seriously gross!',happy
id31990,' the location is so convenient close to shops and restaurants. the room is huge and the bed is comfy. i like their bathroom supplies and complimentary coffee every morning. it is a pleasant stay. the staff was nice and helpful. will stay again. we got a great deal on hotwire for --- per night for - nights during thanksgiving weekend.',happy
id31991,' we were in town for the chicago marathon and selected the hotel because of its location right across the street from the start-finish line of the marathon and because it was much cheaper than other nearby hotels. we were there for - nights. pros: location is great (close to the train system-public transportation field-shedd aquarium art institute walking distance right across the street from the race) the room was not dirty the flat screen tv was nice with more cable channels that weve had at some other hotels we had water pressure (painfully so much water pressure at times) they allowed us to check in super early (-- a.m.) after checking out we were able to leave our luggage with the bell man and pick it up later in the afternoon. cons: the room and decor was extremely dated and not really pleasant to be in the bed was like someone draped a sheet over asphalt not just firm-hard - we could also feel individual springs we were provided with only - cheap pillows total so propping yourself up in bed to watch tv at night was uncomfortable and the pillows were about - inches high with no give so they were uncomfortable to sleep on the radiator-heater in the room sounded like two squirrels were fighting all night (loud thunking noises) we were placed in the buckingham wing on the second floor so we heard everything- including a fight that broke out between two cabbies constantly honking horns the train and the best was at --:-- a.m. the night before the marathon the picketers mentioned in other reviews who came through banging buckets tooting whistles blowing air horns and shouting-chanting. this lasted for about an hour. between the uncomfortable bed heater-radiatior and picketers i didnt sleep well any of the - nights we stayed there. to be fair friends who stayed there at the same time for the marathon in other rooms didnt have the same noise issues i did. however after my uncomfortable stay i would pay the extra money to stay somewhere nicer and not stay there again. just not a comfortable experience. if youre taking a chance with this hotel due to location-cost just ask not to be placed in the buckingham wing.',not_happy
id31992,' i was not pleased at all with this place. at check in the hotel clerk was on the phone. he did not make any attempt to make eye contact or acknowledge we were there. when he finally got off the phone about --- minutes later he did not say hello or anything just took my credit card and id. i got up to my room and there was no toilet paper there was hair left in the sink and the bathtub and the air conditioner leaked into the room (the carpet was soaked under the air conditioner). just to make the stay perfect when i came down to the lobby at -:-- am the receptionist and two other employees were loudly laughing in the lobby. my co-worker was in a room on the first floor near the lobby and when we met to drive to the airport he was irate as apparently they kept him up all night long with their loud talking and laughing. i would not recommend this place to my worst enemy.',not_happy
id31993,' my last stay at the fairfield inn downtown indianapolis was not as nice as my two previous stays and was full of hilarity. i booked a room with two double beds rather than the suite i had on previous stays and while cheaper the room was not as nice. i am fairly easy to please but you must understand that at least some of the double rooms have very oddly configured bathrooms. as my friend said it is great that you can fit in a cow in the bathroom. seriously the bathroom was full of useless empty space; it was not a handicapped room as there were no bars to help anyone and the bathroom was huge. what was even odder was that there was no towel hook anywhere near bathtub. you had to walk across the giant room to get your towel after exiting the shower. seriously a terrible room design. the hotel was also very very loud. earplugs and a white noise generator were required to sleep! the other problem i had is that the towels were removed from my room and not replaced. so the next morning we had to call for towels. hilariously the front desk guy came up and handed me what i thought were two towels but ended up being about -- washcloths--i suppose i was supposed to sew the washcloths together to create one towel. this was definitely the highlight of my trip. i ended up having to go to the front desk to pick up towels. i also found the parking garage annoying with more empty valet spots than regular spots. in fairness to the staff the hotel seemed busy and there may have been teenagers staying there for prom or something like that and the staff all seemed tired. it is a fine hotel but nothing really went right this weekend in the hotel. one other silly gripe: i am a marriott gold member and did not feel like i was treated as one--no upgrade no towels nothing. it doesnt really matter but i am not in a hurry to remain a gold member because only once while staying at a marriott has it made a difference in my stay.',not_happy
id31994,' expected the worst after reading some of the reviews and instead was quite pleasantly surprised. the room was in the back (-th floor) overlooking condo construction and the infamous railroad. at certain times of the day the noise from the trains was pretty annoying. never heard the planes. the trains dont run at night....but maybe i slept too well in their very comfortable bed. the room was nicely appointed and obviously had been remodeled. thought the opaque sliding bathroom door with no lock was a bit wierd but got used to it (was there with a co-worker). the gym (there are two rooms) was ok. definitely clean but small. in the morning it was packed. pool was too cold to swim in for me. the restaurant downstairs was ok not great. more like a sports bar with average food. went across the street to anthony is fishette and found that interesting.....ruth is chris looked fab but not on the expense account radar. for a great meal head over to little italy or to hillcrest. horton plaza-gaslamp is about a ----- minute walk or you could take the shuttle. by the way the shuttle took forever to pick us up from the airport. next time i would probably just pay for the cab. it was quite convenient to call from the airport but the wait was around -- minutes! considering the hotel was less than two miles away that was pretty ridiculous. did take amtrak up to la and it was awfully easy to walk the three blocks to the station. even the convention center and seaport village was a very pleasant walk. definitely would recommend but you can tell from the different buildings some rooms are bad news.',happy
id31995,' this hotel had the usual nice touches you expect from a kimpton: nicely decorated lobby and room. i had a queen room which was expectedly quite small but since i was there alone for one night it was fine. the front desk staff was neither friendly or rude. i didnt feel particularly welcomed. because this trip was rather last minute i booked the same day of arrival. i found the hotel at a significantly lower price on another website. i prefer to book directly with kimpton since i appreciate their loyalty program. i called to ask them if they would match the price but they would not. sort of a shame...',happy
id31996,' my husband and i stayed there for - nights. location is good. the lobby is probably -- sqm. staff are polite but not welcoming. the rooms: really really small. bathroom: really really small. bed: really really small and too soft so if there is - of you prepare to cudle all night long because youll sink to the midle. no views. so try another hotel. with the amount of money shoreham costs youll find other hotels also well located (if not better) where you have a bed where you can actually sleep. it takes more than white walls and funny lamps to be a modern luxury hotel. would not recommend it.',not_happy
id31997,' stayed here the second week of august for a weekend and it was a pretty good hotel. it was your average hotel and in any other city or setting it would be much less expensive. rooms were small beds were average shower water pressure was awesome. nothing fancy at all. nothing trendy just a room to sleep in at night and thats about all you really want to do there... which in nyc... is perfect. great location for the value... afew blocks from the theaters and resteraunts and times square. a dunken dounts and starbucks next block over chase and cvs right across the street... a few bars and pizza places on surrounding blocks. we also had a dog with us and there was a kennel - blocks away that was very helpful. there was a pool outside which was cold but was nice to sit by in the afternoon. and i guess the parking was free? but the garage was a nuthouse.',not_happy
id31998,' just returned from a - night stay at this little gem in the heart of manhattan. we used our points and have stayed at the marquis at previous visits but wanted to get away from the hustle and bustle of times square. it was a great choice as the location is still walking distance to everything bryant park is a tranquil oasis and there are lots of places for shopping and eating right nearby within an easy stroll. the staff is wonderful very friendly and helpful. we appreciated the evidence of security greeting each and everyone that walks through the hotel is only one entrance. we requested a higher up floor and had a corner room on the --th floor. the room was very clean quiet contemporary and an ok size. the bed was wonderful and allowed for a good night is sleep. our bathroom was bit on the small side single sink with minimal counter space. but it worked for a couple of nights. i did wonder if they should have cut back on the full size fridge and the empty kitchen cabinets and increased the closet and-or bathroom space. we even had pots and pans but no stove go figure! breakfast on the -rd flor was nice and had an ample selection. agree with the previous poster of trying to get there before -:-- because there is a mad rush and the staff does close the place down right on the dot at -:--am. we would definately stay at this hotel again and would highly recommend it!',happy
id31999,' if you have any respect for yourself stay far away from here! absolutely attrocious.',not_happy
id32000,' based on the fact that it was designed in part by phillipe stark i had high hopes for the hotel. upon arrival you realise how dark the hotel is however you initially forgive it as it is undeniably stylish. at check in we arrived early (pre -pm)and did the paperwork and checked in our bags leaving us time to explore ny whilst we waited for our room to be ready. when we arrived back to collect the key we had a small wait as reception was busy but we got the key and peceded to our room to meet our luggage one of the many bug bears i had with the hotel was the amount of time i seemed to spend waiting for the lifts to arrive whether we were going up or down we seemed to spend a great deal of time waiting and trying to anticipate the lift that would arrive to prevent the inevitable scrum for the lift as by the time it had arrived there was a crowd of people waiting. the trip to the room is through dark and dimly lit corridors that have no natural light to them with the grey decor and grey carpets its quite depressing. the room is incredibly compact and again very dark due to dark wood flooring & panelling there is little to no natural light (despite haviing a window they have somehow managed to build a hotel that supresses natural light!) so felt like the evening all the time the lighting whilst looking stylish is impractical (no central ceiling light!!) you cannot do anything in the main area of the bedroom (which when i talk about the bathrooom youll understand why it is so annoying) due to it being so dark which in our room was compounded by the fact that the desk lamp didnt work. the bathroom is frankly ridiculous it is so small that it is borderline impractical. you have a shower that has a shower curtain on each side which sticks to you as you shower you step out onto the toilet area and have limited space to towel dry without running the risk of breaking your neck if you are -ft -- then your knees touch the wall when you are sitting on the loo and with the sink on your right if your right handed then good luck when it comes to wiping our toilet had a cracked bowl as all the storage shelves are above it (quick tip put down the the toilet lid - i nearly lost my deodrant when it fell off the shelf!!) & something has clearly fell off the shelve and into the toilet causing the damage. the sound proofing is poor and you can here next door clearly (suspect that is due to the fact the rooms are so small) ended up whispering for the most part the doors slam shut and when a neighbour comes in you honestly think someone is trying to gain entry to your room. we ate in the hall of the hotel (tapas style where you help yourself) we arrived at -pm with last orders at --.--pm of the -- or so dishes that you should be able to self select there must have been - or - available at no point did the - or - chefs who are behind an open counter cook even one of the dishes (all in all hugely disappointing) the courtyard was unavailable for - of the - days to to roof work being undertaken (shame as the weather was so good) the bar that the guide books rave about didnt even open during the - night duration of our stay (we were pushed towards the hall or the library) due to the bar being closed the library was full we ended up having to sit in reception with our cocktails - limited list and not very good to boot but expensive. the staff were pleasant throughout but the location isnt the best if you want nightlife and restaurants - would recommend soho or tribeca as apposed to midtown west. as this is my first stay in ny i cannot comment on it versus other hotels in the manhatten area but what i can say is that i wont be back there.',happy
id32001,' the place is beautiful. i actually got the place on hotwire. it was gorgeous clean and closer to five stars than it is - star rating. my room was a two room suite with a computer two flat screen tv is live plants wireless for a fee comfortable bed and clean bathroom. it is a great place',happy
id32002,' the wall st inn is undoubtedly a hidden gem tucked away almost as far downtown as you can get in a little enclave of restaurants and bars nestling beneath the financial district is tower blocks. dont expect anything too fancy but rooms are clean and bright value is great (especially on a weekend rate deal) and location is unbeatable. the self service breakfast can get a little crowded but that is a minor quibble.',happy
id32003,' i used to live in dc so i could not believe how nice this area has become. there are tons of restaurants and shops to walk to and the convention center is about a - minute walk away. i thought it was perfect to stay here for a conference at the convention center. the hotel itself is nice. the staff was very friendly and i got to check in early to my room which was very nice. i thought the room itself was nice and comfortable and i had very little street noise. the breakfast each day had a nice selection but it was very busy. i was very to stay here and would stay here again if i had another convention to attend.',happy
id32004,' weve been to new york several times but this was our first stay at this w. we had stayed at the times square location and we were very impressed with that hotel. this was just an average hotel. it didnt look as modern as some of the newer w hotels but the price was lower than the others and it is a convenient location. this is the oldest of the w hotels and it is starting to show. the staff were friendly but not anything near the customer service we experienced at other w hotels. they were just average. the rooms were somewhat disappointing especially the size. the bed was almost the length of the room. we had the wow room and it was really tight. the furniture and the bedding looked okay but again not as nice or upscale as some other w hotels. the air condition was not very good and the paint around it was peeling. the desk was fine and the bed was comfortable as usual. the bathroom was small too and looked somewhat worn. there were some tiles and wallpaper that had been replaced but the quality of work was very poor. all in all our stay here was fine but not as good as you would expect for a w hotel. you might want to consder paying extra for a larger room. we might stay here again but there are other hotels that we consider as well.',not_happy
id32005,' i booked in january ---- for our stay in juneand asked for rooms on the upper floor. we were assigned a ground floor room and it was explained by a very off hand manager that we had got a bargain price and therefore did not qualify for an upstairs room and as they were full there was nothing he could do. i had tracked the prices on this hotel and saw them rise as the demand for hotel rooms in nyc soared and virtually every hotel sold out. i felt i was given short shrift. rooms on the ground floor are small (room --- has no hanging space) and the noise from reception and an a-c unit outside the window during the night kept us awake. otherwise the hotel is quite well located and convenient for the subway. the breakfast is good.',not_happy
id32006,' while staying at this hotel recently my car was broken into along with several other vehicles. the driver is side window was shattered and the criminal took a gps mount that was on my dash. my gps was in my room but the other guest is were taken. the front desk clerk called the cops. upon questioning she told me that no video surveillance or security was available outside. also when i asked for a vaccuum for help with removing glass from my car she paged a man that gave me a little broom and a dustpan. at this time it began to rain and snow. no further help was offered. when i asked for help finding a glass service i was told there was a phone book in my room! the service and security at this hotel are way below average. if you choose to stay here make sure you hide anything valuable or even related to a gps. i know i wish i would have known about the common activity. i would have picked another town to stay in.',not_happy
id32007,' great hotel. dont have enough time to talk about how great this place is. we had our wedding there and everybody had a great time. the ballroom was gorgeous the coordinators we worked with were phenomenal and it was a great place. many of our friends travelled across the country to visit us and all commented about how amazing the hotel was. in terms of staying there during the week the rooms were gorgeous with their views the beds were so comfortable the toiletries were nice the restaurant and bar were great and the service was phenomenal. you expect greatness when you stay at this hotel and they deliver completely!!! one example our friends from north carolina brought their children and during their stay they hotel left cookies in their room for the kids and set up a babysitter for the kids during our wedding. great place to visit and amazing service! great job four seasons chicago!!!',happy
id32008,' we stayed in fitzpatrick is while on our honeymoon - although it was completely unplanned. we had initially checked in to the really diappointing doubletree hilton further down lexington for a few nights prior to heading to the caribbean and couldnt wait to get away from the place. anyway we popped in to fitzpatrick is on the off chance that they would have a room and got one for €---! great room small but perfectly adequate really lovely. service was second to none food was great (nachos in the bar were super) staff were really excellent and made us feel very welcome. we stayed again on the way back from jamaica and i have to say it really made our honeymoon for us. great place for breakfast across the street down a side street its called the palace - try it!',happy
id32009,' we stayed here on - march ---- before our flight back to london next day. it has to be the best value for money hotel stay we have ever had. we have absolutlely no criticism of any aspect of the hotels facilities which we used . our room was spacious and comfortable. the bistro type dining on the ground floor suited our needs for light pre-flight eating perfectly. we were able to extend our check-out time by - hours without charge for a later departure. free courtesy shuttle to the terminal. all for $---?-- . we wonder sadly why we cant get deals like this in the uk and the rest of europe.',happy
id32010,' i had seen mixed reviews on various sites for this hotel but the good reviews seemed to be more plentiful than the bad so i went ahead and im so glad i did! the hotel was easy to find right off the expressway. parking was a little bit of a walk but well lit and felt safe. the hallway of our floor smelled slightly musty but that went away once we were in our room which was fantastic--spacious comfy fully renovated. the bed was extremely comfortable--my only complaint was that they had the down pillows that just squish down to nothing once you lay on them so you had to double them over or sleep on two. but we slept well all the way through the night--even with being on the expressway side of the hotel. we could hear some traffic noise but not enough to disturb an average sleeper. shower was excellent--great water pressure plenty of hot water and a nice adjustable stream showerhead. only real complaint is that they charge for breakfast--even just continental is $- and we had trouble finding a breakfast spot around this neighborhood that wasnt fast food--so do some googling for eateries before your trip. supposedly lepeep is not too far away and very recommended.',happy
id32011,' i selected this hotel because the reviews seemed reasonable the cost was good and the hotel offered a free shuttle and breakfast. the rooms were clean but in desperate need of updating. our room was hot during the day and never seemed to reach a comfortable level. the shuttle service was ridiculous. what the hotel doesnt tell you is that the shuttle only (supposedly) runs at the top of the hour. however the top of the hour would arrive and no driver or shuttle would be in sight. when asked the staff would rattle off their policy about the top of the hour despite the fact that they werent providing their service. the staff in general had little knowledge about the area the shuttle service or the services offered by the hotel. even when we received an answer about something it would be contradicted by the next staff member we encountered. overall this place just wasnt worth the hassle despite the value.',not_happy
id32012,' we had a superior king room and found it to be comfortable well furnished and quite spacious. the bathroom was very attractive but there was not much room around the pedestal basin to spread your toiletries out. i would prefer a shower cubicle rather than a shower over a bath. the supplied bathroom products were of a high quality - mmmmm! staff were very friendly helpful and courteous. great location - easy walk to boston common.',happy
id32013,' dont ever book a room with a non cancellation policy. they charged my credit card within minutes of my travel agent making this reservation and she had the wrong dates. they said too bad our policy is real clear. so i paid for nights that i wasnt even in la. i should have been suspicious of the policy because had i seen the building and the room i never would have chosen this place.',not_happy
id32014,' this is the first trip advisor review i have written i wanted to be sure to comment on my positive experience at the ballantyne hotel. my husband and i got married at the ballantyne hotel on saturday march -- ----. we chose to do everything at the ballantyne hotel that weekend i.e. spa day golf outing rehearsal dinner wedding ceremony & wedding reception to ease travel for our guests. alli hall and the team at the ballantyne hotel helped make my wedding day and weekend truly the most memorable days of my life. they took so much off of my plate and made me feel at ease with everything. the hotel staff made all of it such a fun and easy process. our families were able to relax and lounge in the lobby area and meet relatives as they arrived at the hotel. every single staff member was top notch beginning with the bellmen at the front doors our families really loved the doorman from spain (can’t remember his name offhand). my husband and i checked into the hotel on thursday so that we could unpack and get settled before guests started arriving the next day. if you’re getting married there i would strongly suggest checking in a few days early. in all fairness i tend to be a tough critic of customer service and expect a high level of service from individuals and companies. with that said alli hall and the team at the ballantyne hotel far surpassed any of my wildest expectations. i also had an amazing experience with so many other staff members at the hotel i came in contact with during the months leading up to the wedding day. kelly randazzo was extremely knowledgeable responsive and helpful to work with when we first looked at the ballantyne hotel and established the contract. i think she sold my mom and me during our first meeting when she gave us sugar cookies with my fiancé and my name written in icing on them. matt smith was extremely accommodating and helpful handling special requests and reservations for our guest. i worked with ashley bullins to arrange a spa day the day before our wedding. she was very responsive and attentive throughout the whole process. the spa treatments were awesome! i would highly recommend temna for the reflexology. it was the first time i had reflexology and i now swear by it. i think it helped me to relax all weekend i think i’m due to schedule another visit with her soon. heather tapper was extremely helpful responsive and accommodating to work with on arranging our rehearsal dinner at the gallery restaurant. i know i have surely forgotten to mention so many other staff members that were excellent to work with during our stay. the food at our wedding was awesome. i have had so many guests comment “this is the best food i have ever had at a wedding.” many of our guests also commented that they were surprised at how well the beef was cooked for so many people being served at the same time. alli hall our wedding coordinator was more wonderful to work with than anyone i could ever have dreamt of. she was extremely thorough and detail oriented throughout the whole wedding planning process. our families and friends loved her and could not say enough about her. she is passionate about her job and it really shows. she really cares about you and your family and making things perfect for you and your day. it is very refreshing to work with someone who loves what they do; it is so evident in how she treated us. i went into the whole wedding planning process wanting a small destination wedding on an island. because of so many circumstances it wasn’t possible. looking back now i don’t think any destination or island could come close to doing all that alli hall and the team at the ballantyne hotel did for me my husband and our families. i would strongly recommend choosing the ballantyne hotel for your wedding day or weekend. you won’t regret your experience or the memories you make there!',happy
id32015,' great staff. the hotel was awesome. location was prefect. elevator a bit slow but kylee was very kind and apologetic. she also gave us tips on restaurants. she is a true gem to this hotel.we really enjoyed having this night at a great upbeat hotel in boston.',happy
id32016,' have just returned from a - night stay at the doubletree. as we had been led to expect hotel right in the heart of times square with all the crowds of people so no surprises! we were on the --nd floor with great views and virtually no street noise unless we opened the window! the suite was perfect for us holidaying with two teenagers (-- and --yrs) - tv is in both living area and bedroom so no arguments! doors to bathroom from bedroom and living area - with one child on sofabed in living area this meant less disturbance at night. hotel location excellent - easy to visit empire state building maceys etc on foot and there is a subway station next door to hotel. excellent diner round the corner (evergreen) and great choice of restaurants in walking distance including ruby tuesdays and joe is broadway grill on --th st. didnt use hotel restaurant. pre-booked tickets on-line beforehand for lion king (superb) and also for esb and for - hour manhattan island boat tour with circle line which we can thoroughly recommend. also took gray line bus tours uptown and downtown - both guides on these tours gave interesting and funny commentaries and was great way to get a taste of all the different neighbourhoods. grand central station worth a visit - look at the ceilings. no real problems with hotel - room was clean although some of the wooden furniture was a bit tatty. only v. minor issues during our stay i.e. batteries flat in one tv remote and also reception forgot warm cookies when checking-in but both resolved straight away. would definitely stay here again with family.',happy
id32017,' robin manager of the trellises set up a dinner for -- that exceeded our expectations. having traveled worldwide we are used to elegant dinners with fine food and service. what we were served at the town and country was excellent in every regard. the preparation from appetizers to desert could not have been improved. the plating was elegant but not pretentious. the service was casual friendly and completely appropriate for the setting. robin and don know how things should be done and it occurs in the most comfortable manner. also had a great breakfast. marvelous',happy
id32018,' from arrivial to departure the peabody is old world charm and we are so glad we picked this hotel for our quick visit and wished we could have stayed longer had room --- by memory lovely quite room with comfy bed. staff were excellent at every turn and we were enjoyed as much of memphis as we could plus: location hotel staff - win win win onsite spa but book early cons: those ducks - i will not understand why anyone would want to sit-stand around for an hour waiting for ducks to walk in-out. go out and enjoy memphis!',happy
id32019,' our stay was for an entire week. the location was excellent - near wharf restaurants and activities and across the street from trader joe is safeway and walgreen is. rooms vary in layout and hvac systems. the windows opened. the staff is friendly and helpful! they did their best to make sure we were comfortable and during our stay. i was impressed with the personal attention. this was a welcomed and very pleasant change from usual hotel stays. we also enjoyed the daily hour with complimentary wine and the opportunity to chat with other guests from around the world. the rooms lobby and front desk staff made this a nice stay with a homey ambiance.',happy
id32020,' i traveled to this resort a few weeks ago and although the grounds are incredibly gorgeous they overcharge you like crazy!! first problem was the fact that my boyfriend had a printed wisconsin issue id (he had to get one before the trip because his old one was tearing and gave us this since it wouldnt be mailed for a few weeks). it is fully scan-able paper id and worked at airport check ins as a acceptable form of id. well cali law apparently doesnt care about any of this and my bf couldnt get a beer the entire time we were there. not the staffs fault but they were so rude!!!!! the female bartender at the barefoot bar treated us like little underage children completely embarrassing us as well as a male bartender at the baleen. we are -- yr old hardworking college students that worked very hard to stay at this resort only to be humiliated on our first night. i actually was so upset i left the baleen in tears that night! the only nice staff i met were bridgitta server at the baleen and this new bubbly brunette server from nyc who works at the bayside lounge. besides them no one went out of their way to be nice to us. i dont know if it was because were young or what but i work hard for a #- ranking hotel myself and a full time student. upon checking out i called for the cart to pick us up at check out time the guy came -- min earlier then i asked.. not a big deal but when i asked him to give us a min to get our things together he said he didnt have time and to call back when we were ready and sped off. nice right?! then when i checked out they were trying to charge me $--- some dollars for - nights parking ($-- per night) and resort fees (-- something per night for - nights) with a in room dining charge of $-- should have come out to $---ish and charged me --- plus dollars extra for what? luckily i caught it because the guy and the front desk didnt say anything and it still took him - times to correct it with me telling him what was wrong of course. what a headache! this resort is amazingly beautiful but i believe that the staff makes the experience..if your staff is rude and mean you will most likely have a bad time. extremely disappointed that i saved so much money and worked so hard for this. go all-inclusive for the same price at the caribbean instead.',not_happy
id32021,' when work calls for our team to be in seattle we lobby hard to stay here and i guess word is getting out because it is harder and harder to find available rooms. mon-thurs there is a small dinner with wine and beer served (if you are over --). the rooms are great. ive never stayed in a hotel with so many different layouts. all have small kitchenettes. some have separate bedrooms. the staff is fantastic. it is a convenient location near the convention center and lots of shopping opportunities very nearby.',happy
id32022,' upon arriving at the crowne plaza at -:-- pm with our confirmed reservation we were told that they had overbooked the hotel and were sending us to their overflow hotel . the overflow hotel was a $--- night chain hotel in a less than desirable section of san antonio. we thought we had a great room in a luxury hotel within walking distance of the riverwalk. what we got was a substandard room miles from the riverwalk. not at all the vacation that we had planned!',not_happy
id32023,' stayed in midtown many times and will have to say that this was the best stay ever. the location cannot be beat. about - blocks to times square with plenty of restaurants drugstores (for buying snacks and water) within a block. there is a subway station one (very short) block away. the room was spacious quiet and we had no problems whatsoever. there is even a safe in the room! the hot breakfast was not spectacular but was filling and just right to get you going on your day in nyc.',happy
id32024,' lovely interior-reception and facade generally great room. requested a nice view for my husbands birthday surprise and we were overlooking the river on the --th floor. staff were attentive and we had no occasion to criticise – which was refreshing and a credit to the hotel. breakfast was lovely (--bucks each i think). lots of choice and very fresh. loads of fruit too. location is ideal. duck boats start right outside. trolley bus stops nearby t station across the road. supermarket right outside. walkway into the prudential centre. we walked to loads of places ie. newbury st the river fenway park boston common theatre district. if renting a car use the pick up office at the hotel. this enabled us to have - days car free (without parking charges) and just to collect our car on check out. if you are using their car park – ouch! but to be fair where is there a major city with cheap parking? just two negatives -. the pool wasn’t all that warm but facilties in changing rooms was very high standard including hair spray! -. the elevators are ‘painfully’ slow for those staying on the top floors. twice we waited for over -- minutes – not kidding!',happy
id32025,' my husband and i stayed at this new green hotel in san francisco from nov. -- to nov. -- ----. the hotel is still a work in process. the restaurant wont be completed until the end of the year and not all the rooms are finished. that meant that there was plenty of construction noise by day. however since we were up and gone by then it was not at all a problem for us. the hotel employees could not have been nicer. when we asked for ice (their machines were not yet installed) they hurried down the street to get us some ice. even the construction workers were about as nice as could be. our room was very comfortable-- the bed and linens are top of the line and we slept very comfortably. the water pressure however was not great.... ask whether they have resolved this issue before booking unless a not real strong shower is not an issue for you. we honestly thought it was all a part of being a green hotel but was told by staff that they were working on the pressure. the location is fabulous just around the corner from chinatown and a couple of blocks from union square. it is easily accessible by bart from the airport. the pre grand opening rates are reasonable (about half what they will be). be warned that due to the restaurant not yet being opened the breakfast offerings are limited. also the roof top garden and business center are not yet completed. if everything was completed id have given this an excellent rating. it is a great value at the reduced rates now however.',not_happy
id32026,' great boutique hotel friendly staff in a perfect location for broadway shows. room service was excellent! will definitely consider staying at the hotel mela on my next nyc visit.',happy
id32027,' well what can i say after reading some of the americans reviews i was really worried about this hotel. but it was lovely from the minute we arrived the doormen robert and frank were so friendly. the receptionist were lovely they even got us a fridge delivered to our room!!! we stayed on the -- floor and were upgraded to a suite with an amazing view of the empire state buildiing and - toliets!!! ok some of the walls could do with a lick of paint here and there but it was very clean and the beds were very comfy. the bar wasnt that expensive and the bartenders are very funny!! every morning we got coffee and donuts from the stand right outside the hotel and took it to the room it was great coffee. johns diner at the top of the street is very good and i would highly reccommended palms - restaurant at the top of the street take a right they do amazing steaks and lovely atmosphere. we had an amazing time in new york we couldnt believe how safe it is dont be worried about taking the subway its fine and its quicker then the taxis as they get stuck in all that traffic!!! i cannot wait to go back to new york and dont forget ladies canel street in chinatown is were to get all those bags and copies of everything if they havent got it on display then just ask :-)!!!! we would definatly go back to the millennium un plaza hotel again the views and service are ace.',happy
id32028,' we spend three nights in the ut hotel and did not regret it. really nice atmosphere rooms are clean and tidy and freshly renovated though not too big (at least ours was not). complimentary continental breakfast is offered and in the bar we could enjoy a very good jazz quintett together with fine beers from the tap. a bus stop is just round the corner which takes you within -- minutes to downtown seattle and if you feel like dining in the university district i can recomment the indian restaurant which is just round the corner (behind the hotel owned parking lot). considering that parking is included in the room rate this is very good value for money.',happy
id32029,' i just returned to chicago from pheonix. i stayed at the holiday inn midtown for the superbowl. the property just opened after a renovation and i must say it was tastefully done - modern and simple. of course when something is brand new there are always glitches. the rooms are on the small side and do not have much of a view. there is a fridge and coffee maker with starbuck is coffee. the huge comfy chair is a nice touch. the towels were so new they left tons of white lint in my dark hair. the heat didnt really warm the room but sounded like a jet was landing in my room. i finally turned it off and kept making noises the whole time. the shower went from cool to warm to hot to cool all in one - minute shower all three days i was there. the lobby is nice modern and open and the pool is small but interesting with rocks and plenty of chairs. the place is way under staffed and seemd very confused most of the time. while everyone was pleasant and tried really hard the manager walked around and looking nervous. he didnt offer to help though. the lobby resaurant was booming the morning of the superbowl but there was - cook and - waiter. i kept hearing how all of the orders were wrong while i waited -- minutes for a cup of regular coffee (not a blended drink) at the starbuck is counter staffed by the - waiter. the manager just kept watching and telling the - waiter to go get my coffee. i think the manager should have poured it himself. the waiter already had his hands full. finally the cook just walked out - left all the customers high and dry... why not over staff and let someone go if needed??? oh yeah there was also a huge fight between - girls and a guy in the hall to my room. nice touch - i felt like i was in the inner city. overall i didnt hate the place. i think they should train the staff and have more people on duty. the views are something you cant do anything about but come on - youre in midtown not scottsdale.',not_happy
id32030,' as i drove into the resort i thought i had just crossed the ocean and reached hawaii. the resort itself looks like paradise . we went to check in but we were told that our room wouldnt be ready until -:-- which was ok gave us time to look around. room was small but big enough. the bathroom had a musty smell but i assume that was the water we are used to clear mountain streams. - swimming pools and - of those were heated very nice. especially because our room was -- feet from the pool. to eat there better have your credit card it is expensive. i was surprised that you had to pay for everything. mini-golf bikes boats nothing free here. they wouldnt even let me use the phone in the lobby i had to use the pay phone. overall it was nice the only thing i thought was ridiculous was the $-- a night for parking.',not_happy
id32031,' the staff at this hotel were very friendly & efficient. we arrived in the evening and the concierge noticed there was a line for check-in and rather than have us wait in line she went ahead and us checked in. the room was spacious & clean. although you could see the airport & planes arriving we didnt hear a lot of noise. in fact our room was very soundproof my husband opened the window a crack and boy could you hear the noise but once the windows were securely closed it was very quiet. the restaurant at the hotel was very good. we ate - very good meals there - the buffet breakfast included a wide assortment of fruit bread cereals pastries potatoes bacon made-to-order omelets &pancakes. the dinner we had on our arrival night was excellent. the fitness center was somewhat small but adequate - treadmills stationery bikes elliptical machines free weights & some weight machines. parking was a little pricey but it is los angeles --- $---day for valet & i think $---day for regular parking. we walked over to the nearby marriott airport hotel one morning for some starbucks coffee and it was extremely busy in the lobby. we definitely preferred our quiet & peaceful lobby. i booked this hotel directly through marriott hotels for $---night. although we usually stay downtown when visiting our son at usc all those hotels were booked or extremely expensive so we thought wed give this hotel a try...and im glad we did. it took us about ----- minutes to get to usc on friday morning (-:--am) i would definitely stay here again.',happy
id32032,' stayed in town for the baseball games and fireworks and decided to splurge and try something different. games were awesome and fireworks even better! the positive aspect of our rc experience included an outstanding parking and front door staff. they gave us the impression that theyre concern was for us and that they would truly attempt to make our stay enjoyable. after making it to our room we discovered that spending nearly $--- doesnt go as far as it used to. the shower smelled moldy and wouldnt drain very well. the fan-ventilation would on nearly perfect - minute intervals noisily ramp-up and then obnoxiously shut down. i reported these issues and while the shower situation was alleviated the fan stayed true to form until we checked out. for our first nights turn down service we were presented with four diminutive chocolate candies and two water bottles already opened. thats right the caps seal was broken. it should also be noted that one of the bottles wasnt completely full. we recommend forgoing the service buying your own candy bar and pulling back the covers on your own. one more thing for the aforementioned outlay you would think that wifi would be complementary. guess again. bottom line if your in to average and have money to burn stay at the denver ritz carlton and remember the guys outside wont let you down.',not_happy
id32033,' the empire hotel is a good hotel in a good location. the public interiors are quite heavy and dark but sexy and the animal print soft furnishings may need a re-think however the bar area is always buzzing - mainly because the hotel is opposite the opera. the rooms are of a good size with neutral tones but the open wardrobe space with only - hangar space is not ideal. the fitness area was the biggest let down and needs an update asap as the amount of equipment does not suffice to a hotel of this size. if you want to stay uptown you could do a lost worse than staying at the empire however be prepared for long taxi rides downtown with drivers often hesitant to drive all the way back to lincoln sq.',happy
id32034,' the hotel is located in times square in central manhattan so while the location was perfect for getting around the crowds around the area did get annoying after a few days. the hotel itself was clean and satisfactory in every way (i.e. we had no problems with bugs of any kind). the staff was friendly and helpful and the room was spacious and well equipped. some natural wear on walls and carpet but that is nothing you wouldnt expect to see at a busy hotel. the only minus was the constant although faint noise of traffic that carried all the way up even to the --st floor but again it was nothing you wouldnt expect when the hotel in located at the busiest area of manhattan. i would definitely stay at this hotel again.',happy
id32035,' my husband and i went to barton creek for a long weekend to celebrate our first anniversary. i can not say enough wonderful things about this resort! the staff was friendly outgoing and more than accomodating! the hotel has undergone recent renovation and it shows! there is a new lobby bar that was lots of fun beautiful pool area and fantastic views! the rooms were spacious clean and nicely appointed. the bathroom had a sink with beautiful granite countertops right outside of the bathroom across from the closet. the main bathroom with the shower-tub had another sink as well. the room had a huge flat panel tv and wonderful sheets! i will say that housekeeping was a little slow and most days our room was not made up until -:--. this really didnt bother us at all though. i am certain that if we had called the front desk and requested earlier housekeeping they probably would have accomodated that request. the spa facilities have just been completely redone and it was fabulous! we never ate any of the food on the property. we prefered to eat at some of our favorite austin spots. it is true that there are not a lot of restuarants right near the hotel but a ----- minute drive is really not that bad. there was a great restaurant very close to the hotel called the grove . it was a fun wine-pizza-italian spot. my husband played golf and said the course was beautiful and very well maintained. there were coolers of bottled water spread out all over the course. overall it was a fabulous stay! as we drove away this morning we said that we will definitely be staying there again!',happy
id32036,' i stayed at this hotel while attending a convention in chicago. it was a wonderful stay. the hotel is gorgeous--contemporary in style but not spare or cold. the front desk could not have been more welcoming or helpful. i had a room without much of a view (i could have paid a little more and had a view but chose not to) but the interior and its amenities made up for it. the room had an enormous bathtub that you could lie in and watch tv. there were fresh apples every day and the ny times was delivered to the door for free. wifi was also free and the internet service was fast. each night you could also go down to the lobby and have a free cappuccino. i used the hotel is gym and it was state-of-the-art. the lap pool and whirlpool looked inviting but i didnt try it out. all this and being situated on the magnificent mile made this a noteworthy stay. i am looking forward to a return some day.',happy
id32037,' i stayed at the ritz central park from - july ---- to -- july and again from -- july to -- july (i has travelled to florida in the interim). i was on honeymoon with my new wife and neither of us had stayed at a ritz carlton hotel before. i chose the hotel because it had consistently high ratings on the internet both from experts and everyday guests. firstly the location of the hotel is a dream. it sits on the corner of -th ave and central park south. for those of you are unfamiliar with the layout of manhattan that means you will be a -- minute walk from times square - minutes from -th avenue (a shoppers paradise) and about -- seconds from central park. it is a prime location and central park south is widely considered to be the street with the best hotels in nyc. i was offered - types of deluxe rooms: a standard; a city view and a park view. the prices go up in that order by about $-- per night. i chose the city view as i was more keen to get a view of the streets of nyc. i asked to be high up expecting a rooftop view and was given a room on the --th floor. unfortunately only when i got to the room did i realize that hotel is surrounded by some pretty tall buildings and so the view that you get is simply the side surface of surrounding buildings. nevertheless you get amazing views of the streets below. my room was on -th ave and almost at the central park corner so i also had a partial park view. the view of the park was lovely and there was even a fireworks display from the park one night. in retrospect if i was expecting to spend a lot of time in the room i would definitely opt for the park view room. as for the room itself... all i can says it that it was true --star luxury. modern cushioned wallpaper welcomes you with vintage furniture pieces interspersed throughout the room. the deluxe room was very comfortably sized with a work-desk a coffee table and - single-seater vintage chairs to complement the king-size bed and flatscreen tv. another hotel that i had previously stayed at while in nyc had an ultra-modern look which made it feel quite cold and not welcoming. the ritz was quite the opposite. low lighting throughout the room and subtle colors make you feel like royalty. the room was very clean with extremely luxurious bedding. the bathroom was a masterpiece on its own. a modern marble look greets you and luxury doesnt begin to describe the impression it creates. as for the service staff they were truly amazing. we received individual service and were always greeted with a smile. there is always complimentary fresh coffee and a range of teas in the lobby area for those who are getting an early start to the day. the hotel has a la prairie brand spa which i went to with my wife but i will discuss this in a separate review. overall i can say without a doubt that this is the grandest hotel i have ever stayed in. it is has the kind of luxury which is understated enough to let you know it is there without looking like it is been put there to grab attention. this hotel rivals the attractions of manhattan by putting them at arms reach but at the same time providing you with a reason to sleep in every now then.',happy
id32038,' this is not a premium hotel. this is not a backpackers ether. it sits somewhere in between its the best of both worlds. its clean and comfortable but no frills and thats all we needed. just a place to sleep and shower cos honestly who wants to travel to nyc just to stay in their hotel! we got - bunk rooms for the - of us. the rooms are just big enough for the - of you and - large bags. there were - bathrooms on our floor and we never had an issue not getting access. they were always clean and fairly roomy. the location was excellent! close to - train lines and lots of shops',happy
id32039,' i have requested a king bed room when i made reservation they give me a queen bed room at internal corner next to a meter room with a window facing a wall so i turn back to the front desk and asking for a room change they tell me that there is a charge difference of $-- for - nights stay but they waived it although i agreed to pay. they gave me a room with recycle bin and refuse bin under my window and it is the only room with these bins. in fact the hotel is quite empty i just kept my window and curtain closed for the price of $--+tax -night. generally the hotel is quite nice friendly staff clean and new renovated room facilities was close - dollars car wash next door forget about the breakfast they offer. recommended to travelers looking for a reasonable place and budget.',happy
id32040,' great price and great location at union square (not directly across from the square) but very close enough. i have stayed in similar types of hotels in other cities. older carriage type hotels partially renovated or kept up over the years. smallish rooms and lacking in some amenities such as inhouse pool or gym (offering a pass to a local gym instead). the chancellor is clean the staff courtious and helpful. no air conditioning and with it being in the high teens celcius in the summer evenings in san francisco not really required. our room on the third floor had a view of other rooftops so we wanted to keep the blinds and curtains covered. we also got a good amount of street noise with the window open. there is a hotel bar and restaurant but we didnt partake. when you are in union square and this close to the action we figured we would only be in the hotel to sleep which is pretty much it. internet access a plus. has a flat screen tv but the poor quality of the standard hotel tv system means it is basically a waste of time.',not_happy
id32041,' the willard combines incredible history the best location for seeing the sights and doing business on the hill phenomenal service and nice spacious comfortable rooms. the rooms are different by category and from the pennsylvania avenue side or the back of the hotel - but they will explain each of the different rooms to you. the executive suite on the penn ave side has two seperate rooms - bathrooms and a great view. room service was awesome as was service in general.',happy
id32042,' my family was in baltimore for a dance competition at the inner harbor marriott and i chose the sleep inn based on reviews on tripadvisor. it offered the best combination of lowest price close proximity to the competition and most positive reviews. traveling with two other families we all arrived by taxi from the airport prior to the check in time and having requested early check in we were at first told there were no rooms ready. i had also modified my booking (through booking.com) weeks before arrival with no apparent problem but found on checking in that the modification had resulted in a duplicate reservation at a higher rate than originally booked and this caused confusion and delay. mr. bassiouni repeatedly asked me if i was parking a car (a $-- charge per day) and i said no each time. i had called - days before arrival to check on my reservation and request that all the families in our group could be put on the same floor. this seemed to be a problem too but ultimately it was worked out. my family is room was quite small compared to the others i saw but adequate for our needs. it was quiet and clean although there were quite a few spots on the carpet. we did hear neighboring guests some of the time but mostly it was very quiet. my bed was a bit saggy in the middle and the pillows were very lumpy. i particularly didnt like the bed linens...they were the crispy kind that make a crunchy noise whenever you move. the pillow was like sleeping on a bag of potato chips...i tried all four on my bed and they were all the same and were rather small too. so i didnt sleep as well as i had hoped but my other family members did so not everyone would be bothered by the sheets and pillows. the free breakfast is standard at all the sleep inns not exciting but plenty to fill you up. the breakfast attendant is a nice gentleman and interacts cheerfully with everyone. we were able to walk to the inner harbor although we took taxis when going to the competition. i would not recommend walking around the area after dark. the waterfront is busy and touristy but the farther away you go the more it is like any big city. there is a church just down the street from the hotel where homeless people gather. they didnt bother us but it can feel a bit insecure to travelers. there is a free circulator bus that stops very close by that may be helpful for getting around but it doesnt go all the way to the waterfront. the connecting routes are a bit inconvenient i thought. we also went to washington d.c. by amtrak from penn station which is not far but you would not want to walk there either. the taxi drivers are a bit crazy and everyone drives way over the speed limit police included. we heard lots of sirens in the city when out and about. the hotel has an affiliated limo service that happened to be there one day and the driver offered to take us to penn station for the same cost as the taxi had the day before. it was a much nicer way to travel! we also used the limo to go to the airport for $-- and it was wonderful. if you ask the hotel can give you his contact information. it is much less than renting a car and parking is very expensive in the city. upon check out we found that we had been charged for parking each day but mr. cunningham removed it and was very helpful and pleasant. if we return to baltimore we would most likely stay at the sleep inn again.',happy
id32043,' very good hotel. the staff was most accommodating willing to go above and beyond to provide service. cafe service was a little slow but food was excellent. great rooms with good amenities. check in and check out was easy with proper details already entered. room service was prompt (quicker than ordering in the cafe) and hot food arrived hot cold food arrived cold. a-c worked properly. had a problem with the toilet making noise and it was fixed promptly and then a followup with a coupon for free breakfast because of the inconvenience.',happy
id32044,' i stayed four nights at the pearl hotel and it was a great stay! the location is fantastic both for walking and for using the subway. the hotel is fairly new so every thing is in perfect shape. but what makes hotel so good are the little details: the staff is very helpfull the breakfast is a great addition the free wifi is very good there are umbrellas in every room two bathrobes great bed and pillows... i will definitely recommend staying at the pearl.',happy
id32045,' we have stayed in a few different places in dc this was very nice and accomadating',happy
id32046,' for the price brookshire is a wonderful place. it is very nice physically has one of the best hotel beds in which ive slept and offered a generous breakfast. there is no reason to not stay there unless one wants to stay directly on rather than near to the inner harbor. ive stayed in many hotels in many places. i highly recommend brookshire suites.',happy
id32047,' i reserved a room at days inn inner harbor baltimore ma in march ---- online for - nights in mid-june. i confirmed in early june. i e-mailed the address on their web site about a week ahead to alert them that i had a late flight and would be arriving after midnight. the reply e-mail said i needed call the day of arrival. although i thought that my e-mail *should* have been enough notice i called before boarding my flight to let them know i would arrive between midnight and -am. they said ok. when i arrived at days inn an angry-looking man was being escorted to a taxi by the desk agent. when he returned to the desk the agent told me i have some good news and some bad news: the good news is that you wont have to pay for your room tonight. the bad news is that it isnt here. i told him that there was no good news: i wasnt paying for my room anyway - i was on the job for the state of georgia. i was being sent to the mt vernon inn about six blocks north (more like -) and that i could come back to the days inn the next day. i complained that the mt vernon inn was considerably further from my conference location - he gave me a total of $-- for taxi fare. i was also given a letter to give to mt vernon and was escorted out to a waiting rattle-trap taxi. at the mt vernon i caught up with the aforementioned angry man - he had been booted from his reservation too. while the mt vernon was older and not as nice as the days inn i decided to stay and negotiated to get the room for all three nights for the same rate that days inn paid for the first night ($-- vs $--- market or $--- govt employee rate). the extra walking was only a bit of a hassle (esp the last day w-luggage) and the neighborhood a bit more interesting - the real problem is being booted out of my room so late the night before having to give a presentation at the conference. shortly after canceling my room via phone i did stop by the days inn. the front desk manager was very apologetic and said they felt bad about it. i was never given an explanation of what happened. i do know that a national extreme sports competition was in town that weekend so im certain that i just lost out to the highest bidder.',not_happy
id32048,' stayed here for my cousin is wedding in june ----- the whole guest list stayed in the hotel which was awesome!. the location is unbeatable! in a side street right off the magnificent mile which is what chicago is all about. so close to shops restaurants millenium park you can walk to the beach and you can even walk to the pier! that is quite far but i did it in midsummer was beautiful! the only thing that was far was the metro but i think there was a closer one that was under consrtuction. it was great to be in the bustle of the city but by being in a side street made it a little quieter just outside the hotel which was good because those streets can be packed with people so you lose each other quickly. it is purely a hotel - a room ( very spacious with - double beds cupboard space a tv etc) and quite a small bathroom for american standards but well equiped with shampoo towels etc. and a shelf to put your toiletry bag on- useful! there was a coffee maker in the room but i am a tea drinker - no luck there. no complaints about the rooms clean and comfortable. we were super high up so our view wasnt too bad but it was just other buildings as its in the city centre. there is a gym and a balcony - very pretty but it was mighty windy up there when i went up. aircon very effective - a must in hot summer! there isnt a restaurant or any food provided but lots of restaurants and cafes around and the dunkin donut across the street was a popular breakfast venue. taxi fare from central station wasnt bad- we came in on the train. would stay there again for the location. just be prepare d - its a huge hotel lots of people but i think only - lifts so dont run out at the last minute you may have to wait for a lift sometimes i just used the stairs.',happy
id32049,' we decided to stay at -- park ave for the tail end of ny-area trip at the end of ---- seeing friends and family. we had lived in the ny metro area before so were very familiar with the area. we also haved stayed at hotel monaco and other kimption properties and have always liked their service. upon first check-in at -- park i had the sensation of an upscale hostel. however this had little to do with the decor etc of the hotel but the fact that the lobby was packed with people huddled around drinking wine. come to find out we arrived during their evening wine hour (or hour and a half) and due to the cold night and the fact that a ton of tourists were in town for new years it was jammed. check-in was easy and i think that because we checked in via the hotel website and not through an on-line service we were given a room on a higher floor and away from the elevator as requested. by the way we paid $----night for a king room booked a couple weeks prior to our stay (holiday rates!) room decor was nice - small bathroom as expected in nyc but the overall room size was nice. large flat-screen tv with dvd player. an ihome ipod alarm clock was a nice touch allowing you to connect your ipod for charging-listening. i am a member of the kimpton intouch program and as such they had a bottle of water and some snacks in the room. there were only two issues during our stay. one was a consistent banging of the heating pipes near the bathroom. every half-hour or so the pipes would bang loudly for a couple minutes. when i complained to the front desk they said they could move us but that because the building was old it was a common problem (i have heard this before about the older buildings in manhattan). they also suggested turning off the heat in our room - which would have been fine since the rrom stayed warm enough - but even with doing that the noise continued. we assumed it must have been the building is main heat that was casuing the issue. luckily we were so tired that we were able to sleep through it. the other issue occured on our last night there - the tvs are connected through some receiver box for enhanced sound and for some reason our box crapped out and we couldnt get it reset so the tv had no sound. again not a huge deal since we were so tired we didnt even worry about having one of the hotel engineers come up to fix it. all in all a comfortable stay and one that i would recommend as a good option in nyc - just be prepared for the pipe noises in the winter!',happy
id32050,' me and my wife have been to chicago many times staying at various hotels and let my tell you she is very hard to please. if the hotel is not up to her --- star standards we go elsewhere. we decided to try the wit and this is by far the best hotel experience weve ever had bar none and weve stayed at ritz and various upscale hotels in new york. the customer service is impeccable hotel is very clean and chic. we book a spa room we open the door to a corner room with great views. the television was a -- lg and yes had real hi-def programming. after a day of walking sightseeing you get to relax in your spa tub which is really a mini pool. one little glitch was the roof night club was booked until --:--pm for a private party when we voiced our displeasure to the hotel manager as we wanted to expierence this but are not late nighters he promptly compd us dinner for - at no charge. speaking of the roof which we did go to saturday night that was awesome upscale great people great dj..fun fun time..all i can say is the wit is a winner and is the only hotel well stay at visiting chicago. thank you staff hotel manager valet parkers servers in the restaurant. if anyone at the corporate office sees this review...mirror this property going forward and youll be hard pressed to have any vacancy is..thank you!!!!',happy
id32051,' the hotel is so pretty. love the entrace with the archway and the overall blue and white decor. the conservatory is amazing as are the outside areas. we only had drinks and some oysters there which were lovely and their food looked amazing. we had been upgraded to the next room up from basic however it was still small and there was next to no storage. i found the room quite cold but the bed was comfortable. the ipad in the room was a nice touch for a city which charges aprox $-- a day for internet however i would prefer they give you free water instead of charging $-- for a small bottle or have tea and coffee in the room. we thought the bell boys-doormen were very helpfull and friendly as were the other staff on the ground floor but the staff at the checkin desk on the next level up were not as helpful or friendly. the location is great in soho with nice shops bars and restaurants all close by the subway is also near. overall it was a lovely hotel but dont spend too much time in the room which i guess nobody does when there is so much to do and see in nyc!',happy
id32052,' my husband and i stayed at the new yorker at the beginning of may for - nights. we booked the metro rooms we read they were small and it was but served its purpose as we were only there to sleep at night. the room was very clean and comfortable. it has a flat screen tv desk small closet and small bathroom. the service was good with fast and efficient check in and check out system. the staff at the information desk was very friendly and helpful. although i didnt find conceierge so helpful as i was making an enquiry by phone and got transferred to them the lady was very rude and put phone down on me no bye no nothing. as we were booked on a later flight back to uk we left our luggage at the hotel. be mindful that they charge you $- to leave it there and $- to collect it again we only had - suitcases and m not sure if they charge more if oyu have more bags. i was not advised of this charge nor was there a sign but hey that is the man is tip gone. the hotel is very convenient across the road from madison square gardens (we had a room facing it) - blocks from empire state building - block from macy is and there is a metro station downstairs - penn station on --th street. there are - penn stations so becarful when looking at the tube map. im normally very good with directions and map reading but this underground system really threw me as the station platforms arent very well signed posted. just remember whether you want to travel uptown (towards central park - harlem) or downtown (financial district - brooklyn) you can easily get to main tourist atttractions one these lines including statue of liberty central park america is natural history museum brookyln bridge etc we walked to most places as the hotel location was excellent. times sq is only -- minutes walk away as it -th avenue if you want to do some serious shopping. the only downfall is the hotel does not offer breakfast as a package. however there is a --hr tick tock diner at the hotel which most people went to. the service is friendly good food but i found it rather expensive. there are some other cafes nearby. overall it was an excellent choice and i would deifnately recommend this hotel.',happy
id32053,' we stayed at this hotel for - nights and enjoyed it. it is not your typical motel -- much attention is paid to the landscaping and the furnishing of the rooms. there are a number of buildings many built around courtyards with a californian-spanish feeling. the hotel is built on a hillside and there are distant views to the ocean. our room had very high ceilings and a ceiling fan. overall the room was large with a sitting area also refrig and microwave. many good restaurants in the surrounding neighborhood. also good public transportation and easy access to interstate highways. i had been concerned about limited parking but our building had many extra spaces. the staff were generally helpful although i had a waiter at breakfast who disappeared for about a half hour leaving me to serve my own coffee and wait impatiently for my check.',happy
id32054,' we booked this hotel using starwood preferred guests cash and points. it was a deal! the room is a true suite with a seperate bedroom with a king bed and a double pullout sofabed in the living room. really nice everywhere and clearly recently renovated. front desk was shocking. not helpul and she was beyond disheveled. we asked about linens on the sofabed and she said we would have to check it out. they didnt look clean so we called housekeeping and no response. blankets were also a problem. had we arrived earlier we might have sorted this out better. our flight arrived at --:-- p.m. and the hotel restaurants were closed. front desk suggested vending machines which didnt work . one didnt work at all and the other ate change every other purchase. however for families this is a great option. nice rooms great amenities comfortable. we are loyal starwood guests and although problems this is are really nice property that appears to be going through some staffing issues.',happy
id32055,' great decor and fab location close to cable cars and union square! rooms are cute but not modern...eclectic old school decor could be modernized but definitely quaint. the lobby and bar are fun and staff are very friendly and helpful!',happy
id32056,' i went to chicago last weekend for the ryder cup (golf tournament) and everywhere i usually stay was completely booked! rooms were going for crazy rates so i started seeking out some options that were off the beaten path. i discovered the central loop hotel and i knew where it was as i used to walk by it from time to time when i still lived in chicago. the hotel is very well kept and has cheap valet ($---night with in-and-out access!). the check in process was a little strange to me because you check in using a machine like you would at the airport. some people might love this - but i missed talking to a real person. the machine printed my room info and key card and i headed up to my -th floor corner room. this room was perfect for my needs. very comfortable bed sparkling white linens beautiful widows that overlooked some fantastic chicago architecture (post office). but - this room was tiny! again it was just me and i knew i would only be spending time in my room sleeping but the bathroom was very small (no tub shower only) and the closet was tiny. almost felt like a ship is quarters. if you are going as a couple or even attempting to bring kids i would def. upgrade to a larger room or suite. the rooms have free wifi (yeah!) lots of cable channels free in room coffee and a friendly concierge staff. free bottled water stations on each floor are also a nice touch. i will stay here again if im traveling alone.',happy
id32057,' check in was simple rooms clean and tidy.. staff friendly and the lady in the concierge booth was super helpful with buying show tickets. beds were cosy shower pressure good and walking distance to anywhere.. if you like walking the city.. which my friend and i did..',not_happy
id32058,' i stayed at the hilton city avenue while visiting st. joe’s university with my son on april --th. we stayed in room --- and the room seemed to be freshly renovated. it was very clean and spacious and i liked the large flat screen tv in the room. the staff was very friendly and it seemed each time i came in contact with someone they said hello. i didn’t have dinner at the hotel but breakfast was very nice and the buffet had a good selection. it was a nice stay and i would recommend this hotel not only for it’s convenience to st. joe’s university but that all staff were friendly and the hotel was very clean.',happy
id32059,' let me first start by saying i never write hotel reviews nor am i fussy over such little things that typically bothers most people. this should at least separate my review from other reviewers who just like to complain over nothing. book another hotel if youre thinking about considering this hotel these positive reviews are misleading. was here on business with some colleagues and stayed her for a night. worst customer service and disgusting bathtubs.after a long night of work i come back to my hotel room to take a shower so i can get to sleep and work the next morning. long behold disgusting hair in my bathtub among other things and on the bathroom floor. i called the operator several times to connect me to front desk and at least - times no answer. i go down to the front desk no one there....a - star hotel would at least have someone to take care of this. i skip my shower and immediately check out the next day along with my other - co-workers. i called customer service - days later discuss with my issue and they only offer to refund my internet service?! i ask to speak to a manager and the employee told me i would get an email or a phone call to follow. of course i dont hear back and i had to email them several days later instead (anybody see their consistency with customer service yet?). i get a call finally and an email back saying they would refund only my gym pass-internet? i paid for a hotel room to sleep and use it is bathroom it is not too hard to screw that up. im not asking for - star service but at least a clean bathroom and some decent customer service. not sure how this hotel got such good reviews they must have hired a third party to provide all these positive reviews and i cant find it remotely possible that it truly reflects the quality of this hotel. i will be sure to let my company know to never allow any employee to ever stay at this hotel again or give them any business going forward.',not_happy
id32060,' enjoyed our stay here very much. good location great view of the city lake and river from our --th floor room. room was good sized and clean. easy walk to michigan ave. stores. lots of taxis available and the trolly comes right out front. parking is expensive but anywhere downtown is. pool is on the smaller side. lobby and bar nice. shula is restaurant is located in the lobby.',happy
id32061,' let me start off by saying do not stay here. we had read a lot of the reviews and after going back and forth with this hotel and anotehr decided to stay here for the convenience big mistake. we arrived on -------- with a written confirmation from the hotel for a dlx king connect parlor room...when we got there we were informed by the manager on duty that those types of rooms dont even exist at this hotel. we also told her that we had spoken to one of her staff before coming down and he said nothing about that type of room not existing and also promised us a room with a view as the hotel was not full that weekend everyone would get that type of room. we did give the manager the name of the staff that we spoke to and again she appologized. she offered us either a regular king room with a view or a larger king room with a couch but no view. we asked about a suite and were told that they dont give those types of rooms away for the $-- per night price we were paying as they go for $--- per night. the manager did appologize for the inconvenience but told us that we had to be willing to compromise. i asked how me chosing between two rooms both of which were lower then what i had written confirmation for was a compromise given they were not doign anything to correct the situation and was not given an answer. we chose the regular king room with a view and proceeded up to our room. the view was of the highway (very noisey). the room was not clean at all. in the bathroom there was hair all over the ceiling as well brown stains on the ceiling and on the floor. we went back down to the front desk and spoke to the same manager who once again appologized. she did give us coupons for one mornings breakfast. it was agreed that while we went out for a few hours the staff would move our bags to a king room with a couch. we returned a few hours later and went to our new room and again it was not clean. again there was hair all over the bathroom on the bed and there were rusty nails coming our of the walls. we called down to the front desk and the same manager said she would call us back a few minutes later which she did and said they would touch up our original room and make sure it was clean for us to move back to it. we decided enough was enough and went to stay at the embassy suites on --nd st which was amazing. given nothing that lenfant plaza said was true i made sure to get in writing from them that i would not be charged anything for leaving early and they gave that to me. in our taxi ride over to the new hotel our driver was saying how he had heard that lenfant plaza had lost a lot of staff and was not as good as it had been in the past. when we returned home on --.--.-- i called lenfant plaza and asked to talk to the general manager who i was told was away until --.--.--. i left a voice mail message for him and have not heard back as of -.-.--. i did however get a generic email from the hotel saying they joped my stay was pleasant and that i would come back again. are they kidding??????',not_happy
id32062,' i meet with a group of collegues for a regional sales meeting ..... what a sucessful event everything went so smoothly. there was not one complaint about a room. the staff was so accomadating and knowledgeable. i will definetly be calling to schedule next years meeting!',happy
id32063,' this is a good central location for lots of activities in san diego. one great plus is the reasonable price considering its location to gaslamp and other downtown amenities. it is a bit tricky getting into the hotel the first time (i find san diego a bit hard to nagivate) but after that it is cake. it is adjacent to walking areas along the water. i used the health club and found that very adequate and clean; they stock plenty of extra towels. the pool is adequate for modest-sized laps and also for families. the breakfast is very good and a very nice plus; it is hot. they make omelets to order and have plenty of fresh fruit plus all the other usual stuff. only downside is proximity to airport therefore you can hear airplanes if you keep your windows open (nice thing you can keep your windows open! - i was on -- of -- floor) though the noise subsided after about --. i ate light supper in their small sports bar - restaurant (salad & wine) - food passable quick service. i would definately stay here again. very safe area friendly staff.',happy
id32064,' the hotel is literally right on the wharf and very close to peir --. we did not spend much time at the room but we were so glad for the easy access and free parking! unless you have been to this area you wont understand how rare and awesome free parking is that close! the only downfall is that it was loud at night (sonce our room faced the gas station across the street). we stayed in a differet room the last night and it made all the difference in the world! will stay here if we go back!',happy
id32065,' the belltown is very close to transportation. the bus stops right in front of the hotel. however there are no air conditioning and in room wifi is not free. we got the room on the fifth floor facing -nd ave and it is very noisy at night with traffic-ambulance-drunk people and very hot during the day (it was hot when we were there). at night it cools down but i cant open the window due to noise. i didnt see recommendation on the courtyard room. i thought about asking for change but too lazy to pack everything. i was there for - nights. i think the hotel is near shelter-community center as i found a lot of homeless within vicinity. the staff was very friendly and the hotel provides a lot of amenities including bicycles but i found the city is too hilly to ride a bike. besides the hotel is within free ride zone and the bus stop is almost in front of the hotel so i hopped on the bus if one is stopping but the hotel is very close to downtown-pike place market-wholefood market that i ended up walking. i shopped and stocked some drinks in the fridge in the room. kitchen includes a set of kitchen utensils-plates-knife-cutting board etc. will stay here again next time but definitely not on -th fl.',happy
id32066,' location cant be beat! this hotel is a couple of blocks from the bart (san francisco is subway) which can be taken directly from the sfo airport. the cable car stop is next to the bart stop. great restaraunts within walking disctance. union square is a $-- cab ride to fisherman is warf...chinatown and little italy are an easy walk from fisherman is warf. hotel accomodations were modern very clean and comfortable. urban bar in hotel is nice....a starbucks in the lobby was a plus!',happy
id32067,' staff and service would definitely be a reason to return to on the ave. from the doormen to the front desk clerks everyone was extremely polite and helpful. they even got me into a room a couple hours earlier than check-in time. since the weather was nice they even recommended i visit the --th floor for a drink. i wish i had had more time! the three star review comes from several other angles none of which were all that big of a deal but when compounded left an impression. -) i was emailed a voucher for a room upgrade--which was only valid for the day i checked in--but even after calling ahead and telling them specifically i was planning on using the voucher the front desk clerk said that the rooms had been sold out and i wouldnt be able to use the voucher. i had read that on previous reviews as well so it wasnt as much of a surprise than a disappointment. -) i had originally asked for a king bed but i was given a queen bed--and the bed was hard! -) the toilet in my bathroom made dripping noises all night (although to their credit i didnt notify anyone of the problem because i didnt return to my room until late in the evening) and could have been cleaner. -) i was given only hand towels no full sized towels (although again i didnt notice this until after my shower in the morning so i didnt notify anyone to rectify the situation). -) the hallways were a bit dim but smelled heavily of cigarette smoke. thank goodness i didnt notice it in the room itself since im allergic and asked for a non-smoking room. -) the restaurant downstairs (serafina) wasnt finished and didnt look like it would be soon. the area is nice walking distance to central park the subway a starbucks and several shops grocery stores and drug stores.',not_happy
id32068,' i was in boston when the vocano erupted - i was a lucky one travelling within north america - my colleagues were not and about a dozen from europe were stuck. pre disaster the staff were friendly accomodating and efficient at a beautiful old world hotel where they obviously take pride in its history but offer comfortable modern amenities. post disaster they kept their sense of humour and couldnt have tried harder to help kept prices as low as the conference price no cancellation fees if flights suddenly came up and gave us a bigger room with two bathrooms when a stranded friend needed to stay with me - at no extra charge - plus it was the weekend of the boston marathon! it wasnt the same story everywhere - so top marks here!! thanks and well done mary',happy
id32069,' i stayed at the washington plaza hotel for - nights in september ----. i was worried about it cause i booked it before i read the reviews here. and i had a big problem indeed: because the air conditioning was not to adjust individually it was so cold in my room that i only could endure it in the bed under - covers. air conditioning is a convenient thing when you can adjust it to your personal temperature feeling but that was just terrible. outside were temperature summerly high and i came every night in a refridgerator. im happy i didnt catch a cold. the hotel could also use some paint for the walls in the rooms and in the corridors. even beige would be friendlier than the clinical white they have. but that may be just my personal taste. besides that it was ok for the money. my room was clean and the details of the room (tv bathroom newspaper at morning) worked correctly. the service at the front desk is functional. but my conclusion is that i stay somewhere else next time.',not_happy
id32070,' as was expected the service provided by the ritz carlton hotel employees was courteous and impeccable. we were upgraded to a lovely room with a beautiful view of the lake just beyond. the beds are typically comfortable with lovely expensive sheets. the amenities in the room and bathroom were adequate and appropriate. the bathrooms however were a bit small. i was surprised to discover that there were no coffee-tea making facilities in the room. in fact most luxury hotels are now wooing the guests with nespresso makers in the room! the location is fantastic and is walking distance to anywhere and everywhere fun in chicago. rooms are comfortable with lovely the spa was elegant and lovely but the pool was disappointingly small. it was confusing however to find out that this hotel is run by four seasons while there is another four seasons just close by.',happy
id32071,' stayed here for one week over christmas. the hotel is cool and proud of it. reception is nightclub dark day and night. it has a large sunken bar but it was not that busy during my stay. the doors were huge. i was upgraded to king room which was large and comfortable and all mod cons. the coolest most comfortable room i have ever stayed in. bed was really comfortable and decor and lighting very funky. wireless was good. the bathroom had enormous shower but no bath. bathroom walls were opaque glass. good heating and air conditioning. turn down service iin evening which filled ice bucket etc the complex light conrol panel has a do not disturb light which can be easy to hit by mistake. i did and returned to room as left it. the swimming pool is outdoor but heated which i did not get from website.i did not eat here as room service menu expensive and would not have felt comfortable eating on my own in dark bar-club at night. most of guests seemed to be twenty something. as a forty plus female would have felt like a fish out of water. le pain quotidien around corner good for breakfast and lots of choices on eighth ave for dinner. the high line nearby is great for walks. surrounded by apple stella mccartney and other cool shops',happy
id32072,' the hotel is old and a little noisy. forget that. there are much better hotels in nyc. but we loved the neighborhood. a few blocks away are a lot of nice restaurants. filled with new yorkers. not with tourists. the people at the reception are very helpfull and friendly. the guys at the door are the best. they really understand how to make you feel at home.',happy
id32073,' we stayed at the embassy suites in la jolla when dropping my son off for his freshman year at ucsd> this hotel is very conveniently located to the school and is great for families with several children. especially older kids. our room had lots of space and the pull out sofa in the living area was actually very comfortable. the complimentary full cooked breakfast in the morning makes this a good deal for families with teen boys!!! we will definately stay here again.',happy
id32074,' our family checked in to this hotel when were in san francisco. upon entering the lobby we told each other me my husband and our daughter wow itso nice. upon check in the staff were very accommodating. we felt a home away from home. the rooms were beautiful and well kept. we will definitely stay in this hotel on our next trip to sfo and recommend to all our family and friends. we are satisfied on the service: friendly and helpful. location is excellent: close to everything. we love walking and walk to most of the attractions. no regrets staying in this hotel',happy
id32075,' this is a great hotel in nyc. rates are very very reasonable. i was expecting the typical very small hotel room like most in the city but not here. room was a regular standard size room...nice high ceiling. room was very comforable...we got a king and the bed was fantastic...high-end pillows comforter. room was clean bright and spacious. i cant say enough how much value i thought we got for what we paid. it is an easy walk down broadway to the subway station and times sq is i believe - stops away. easy easy. book it you wont be disappointed.',happy
id32076,' a friend and i stayed at the wolcott hotel for one week in may of --. i booked the hotel since it got so many good reviews was in a very good location and was very affordable. when i arrived i was very happy with my pick. the lobby is gorgeous nice bagels in the a.m. the room was small but nice etc.. however after the first night i began to notice red blotches creeping up my arms. i went down to the lobby and showed them the blotches. i did not know about bed bugs. the receptionist said she would talk to management and they would call me. management called and said that they didnt know why i had these blotches that were now quite itchy but that they would send someone to the room to strip the bed. i thought that they thought it might have something to do with the sheets and how they were washed. management then offered to move us to another room on the same floor. i was advised to shake out all my clothing before taking it to the new room. i thought that was odd but i did it. while the new room was being made up i chatted with the maid. she told me that she reported having seen a bug when she changed the bedding. my friend and i talked to the management. the person we spoke to was a stand-in for the manager who reportedly was at a funeral. by this time my friend was also bitten-- though nowhere as badly as i had been and i now had bites all over my torso arms and legs and beginning to creep up my face. i was in agony. we asked to have our money refunded but were only given a partial refund. they also did not assume any responsibility for the problem being due to bed bugs and kept suggesting it was a topical allergy. we were taken aback by the treatment we received by management. by the next night the bites were so bad that i had to go to an emergency room for treatment. i considered legal action because my medical fees were now in excess of $------ after insurance. however since i live far away it would be too costly to pursue a law suit. when i returned home and saw my medical doctor he said he had never seen anyone bitten so badly. i have pictures that i took and to this day it amazes me. it seems that some many even many people escaped my fate. i am sharing this because if you arent so lucky it will really be awful.',not_happy
id32077,' my husband and i just stayed at the omni hotel for four nights while we were attending a convention. the hotel is very well situated and appointed and the service was great. the beds were very comfortable and the toiletries were excellent. one downside was that the lights were not bright enough in the room and especially in the bathroom. a second and bigger downside was that both of the rooms we were in were smelly. we had requested nonsmoking but the first room they put us in for the first night had a very strong smoke odor. we requested a change and they moved us the second day but i am not sure it was an improvement. the new room smelled mildewy (sour) unless we kept the air conditioning turned up pretty high. the smell never did really go away. so i would recommend this hotel but i would ask to see (and smell!) the room they put you in before you agree to stay in.',happy
id32078,' my daughter is a freshman at boston university this year and have been staying-trying all different hotels in the fenway-beacon street area... this hotel was by far the best one yet!! service was outstanding... staff was friendly courteous and kind! the rooms were huge and so clean... could have eaten off the floors! will only stay at hotel commonwealth from now on when visiting my daughter at bu!! thanks so much... we will see you guys in march! superior hotel!!!!',happy
id32079,' very nice and quiet hotel. has the feel of a bed & breakfast. staff is friendly and helpful. we enjoyed the tea and cookies in the afternoon. a nice thought for travelers. was surprised that a best western plus doesnt have a flat screen tv though.',happy
id32080,' well what can i say that would express how i think about the hotel ---? i think excellent and perfect would be the right terms to describe what i experienced during my one-week-stay in april. not just that the hotel is very nice and the rooms are so big most impressive was how friendly the whole staff was. i really have to say thank you especially to greg who was there for us all the time during our stay and answered all our questions. the --- would not be the same without him! the hotel lies is a very quiet street and the only thing you can hear in the morning are the birds that are sitting in the patio. after a wonderful night in a more than comfortable bed you can enjoy the delicious breakfast. all the rooms are very clean and have an attractive design so that you can feel at home from the first time you step into the room. i can highly recommend this hotel even if it is not one of the low priced hotels. but it is worth every cent!',happy
id32081,' i read the reviews on this hotel before i went on the -- june. i saw where customers had been over charged or charged for items they never should have been charged for. i wrote it off as people having a bad day. not so i received a bill later for parking when i was simply returning a rental car. also was charged for breakfast when it was included in my package. it was not like they made a mistake. i told them several times my rental car was being returned to the hertz at the hotel location. they looked up the breakfast and found it was included. still i received charges. i think they are just trying to scam the customer. will not go back to marriott ever again.',not_happy
id32082,' i stayed in room --- ealier this month for a --night stay on my first trip to san antonio. got a great rate on expedia for a king suite. it was very spacious had good storage space two tvs and the only missing was an in-room safe. the hotel is open on the inside from the bar - restaurant all the way to the top floor so it can be a bit noisy if your room is on the interior though the tv drowns the sound and the suite-style room has a door to the bedroom. pretty quiet if the door is closed. all the employees i dealt with were friendly and helpful. went to breakfast every day at the hotel make sure you get an omelet - tasty. great location on the riverwalk.',happy
id32083,' we arrived back at our room after being out all day around --pm. the beds were completely stripped dirty rags were on the floor and the floor was filthy. i went to the front desk to inquire about the condition of our room - they were unclear on what happen. i ask for sheets to make the bed and received them -- minutes later. it was honestly the dirtiest hotel we have ever stayed in - would not recommend it!!',not_happy
id32084,' this hotel is beautiful the staff is amazing! this is a well run hotel! the rooms are newly remodeled and beautifully decorated ( we didnt even notice how small it was) the linens were very nice - the bed was soooo comfortable. our room was floor to ceiling windows with a view of three bridges and the new york skyline. the hotel provides an ipad in each room with free internet ( although the internet was not as high speed as i would have liked and they put their own interface to help guests but it made using the internet a bit tedious ) a small desk and mini bar. concierge services were excellent. they held our bags before check in as well as after as we still had several hours to see more of the city before our flight out . they even offered -:-- pm check out at no charge which i have heard other hotels charge for. they also have a few decks off of the lobby ( -nd floor) for outdoor seating with umbrellas chairs and coffee tables.',happy
id32085,' stayed here for - nights at the end of a short tour of new england. the best thing about the hotel is the location it is just a few minutes walk from the waterfront boston common etc. the location would be hard to beat. the public areas and bars are all great and we received good and friendly service throughout. only slight drawback and the reason for not giving - stars was the size of the room as noted by some other reviewers this was really pretty small as was the bathroom. would definitely stay here again however.',happy
id32086,' location is great and i liked the restaurant. at breakfast they served a very tasty western breakfast in a bento box. my room was tired looking and needed to be remodeled. i could not get wifi in my room. i switched my room three time in order to obtain a room with wifi but none of the rooms they put me in had wifi. this was a problem as i was on a business trip. i had to sit in the lobby with my laptop the wifi issues is enough to keep me from coming back. the concierge was extremely helpful organizing my evening plans.',not_happy
id32087,' i checked in for a convention and was given a key to the room i should have been in but they wrote a different (occupied) room number down. they also cancelled my roommate is reservation for some reason saying some woman we didnt know had called to cancel for him. i noticed this when i checked in and asked them to make a note so hed be able to get a key when he got there. they said that they had but then they wouldnt give him a key when he got there. on the last day of the stay a sunday i called down to ask for a late checkout. i was told because they had a lot of departures that wouldnt be possible. i dont understand that reasoning and was surprised. im the lowest level of spg club member but im high up in the ranks at hyatt marriott and ich. hotels almost always let me checkout late especially if im a member but even if not. no hbo showtime instead.',happy
id32088,' this place has definite pluses and minuses. the most important issues are good: comfortable bed clean linen clean bathroom reasonable sized room for nyc good location (near times square) decent breakfast. my pet peeves include the following. - lack of a fan in the bathroom so the mirror fogs up every time you shower and the place takes a while to air out after someone uses the facilities. - difficult to regulate the temperature. we visited in early march when the temps outside were in the --s but we had to run the air-conditioning constantly to keep the room cool enough. - breakfast was adequate but could use some variety beyond cold cereal juice coffee toast and donuts. yogurt would have been a nice addition. - desk staff were very slow and it seemed to take forever to check in and check out. meanwhile a good sized line was developing behind us. - dreary view of a fire escape but i guess that is par for the course in nyc. we didnt have the elevator problem reported by another reviewer. the elevators arent terribly speedy but we never waited more than - minutes for one to come. another reviewer reported construction noise waking him-her each morning. the construction was still in full swing when we were there but the noise never started until -:--am which is quite reasonable in my mind. overall we were pleased and will stay here again our next trip to nyc.',happy
id32089,' we recently stayed at the westin riverwalk in san antonio for a nice weekend getaway. the hotel location is great- it is away from the busy area of the riverwalk so you feel as though you have some privacy. the pool and spa area are great. the pool also has a walk up bar which is great. the best part is the gym- lots of updated equipment weights and everything is clean and in great condition. the rooms are nice and the staff is wonderful. we had questions on local restaurants and the front desk clerk rose to the occasion to help since the concierge was busy. highly recommend!',happy
id32090,' beware - they refuse reservation changes! i made reservations directly with hilton not through expedia or any other website. when i purchase a reservation direct i expect reasonable service & acommodations. i wanted to change my reservation by - day. hilton refused to help me and refused to refund or rebook my stay. i even offered to pay a higher rate but the front desk andcorporate --- number both told me i could not change my reservation. when i book directly with a hotel i expect basic service. this is unacceptable. i will avoid hilton for all future trips.',not_happy
id32091,' we chose this hotel because we were attending a show at the cadillac palace theater which is next door. there is a parking garage across the street $--.-- for -- hours which is cheaper than valet. the property overall is very nice. we had reqested a quiet room on a higher floor away from the elevator. we ended up next to the elevator on the fifth floor room ---. the hotel had no plasma tv as advertised what they did have was a tv with one channel and no remote. as one of the other tripadvisor members had mentioned the plumbing is noisy. from - to - in the evening the hotel has free wine and beer in the lobby which is a nice touch. we arrived well before the -pm check in and our room was ready. the staff was very friendly and helpful. the rooms were clean and the beds were very comfortable. the bathrooms are small but had a great shower and the rosemary mint shampoo was great. if you are going to the theater i would stay here and try to get a room off the street on a higher floor.',happy
id32092,' great spot with a great view. pool on the top floor is excellent. nice staff great location.',happy
id32093,' this was a girls trip for --th birthdays so we wanted something nice safe and clean. this hotel was awesome. the staff was incredibly accommodating and readly to answer any questions. the front desk even sent birthday wishes and cake to the room. my only complaint (and it is so minor) was that there was no mirror in the room. plenty of mirrors in the bathroom but with - women in a room you need a mirror in the room when getting ready! the beds were very comfortable the rooms very spacious. this hotel is located perfectly -- you dont hear the times square noise but can get there by walkiing a block. restaurant row is only - block in the opposite direction. i highly recommend this hotel to anyone that wants to be close to broadway and times sqaure.',happy
id32094,' my wife and i had reservation for - nights. we left after - hours when we decided it is so bad that wed rather go to my uncle who lives in n.j. the area is bad and dirty when you get out of the taxi you start feeling bad. the staff is rude and unhelpful. the rooms: first they took me to a smelly room that even though i smoke myself the smell was imbareable for me- so we asked another and got a room the size of my home bathroom. than we decided to leave but they still charged us for the night after a loud and angry conversation. stay away',not_happy
id32095,' location of hotel is ok. if you are getting the greyhound its right next to it about ---- mins walk and if you are taking the amtrak its about $-- in a taxi. room is adequate clean quite a decent size. decor is very dated. breakfast was ok minimal really but the fact that they offered breakfast was a plus. there is free wifi available which i found very useful. its close to a few restaurants and shopping plaza is. overall for what i paid and the fact that its a very basic accommodation i got what i paid for. good place to stay for one or two nights or if your going out with a massive group and you want to save the pennies. staff at the reception were very welcoming and helpful.',not_happy
id32096,' seldom do you find the quality of service and such a friendly staff at an airport property. i travel --- days a year and this was by far one of the best properties that i have stayed at. i will definitely stay there again when in charlotte.',happy
id32097,' having stayed at the royalton is sister hotels in miami (delano) and san fransisco (clift) i had high hopes for this hotel. upon entering the lobby the madness of manhattan is a distant memory. the dark room lit by a giant fire is very welcoming and sets the tone for this gem of a hotel when i got to the counter to check in the lady at reception couldnt find my booking. while i understand there may be a glitch in every computer system she didnt smile once or even welcome me to the hotel. for the next -- minutes she stared at her computer screen trying to find my room. she was very very cold and not engaging. she then called her supervisor to check the status of my reservation and she didnt even acknowledge my existence merely told the receptionist how to find my booking. i was very disappointed by this service as the staff at the delano in miami were exceptional. however thankfully it was a one off and the other staff members i met were nice but the smile was nowhere to be seen on any of them the room was amazing. a great view of the city large shower comfortable bed great music large seating area to entertain my friends and really cool atmospheric lighting. on the downside the hotel has a rip off policy of charging customers for wifi. this is completely unacceptable but as i needed to do some work i had to comply with thier policy. however once i signed up for the wifi the connection in my room was very weak and kept cutting out which was really annoying especially since i paid for it. thankfully when i mentioned this upon checking out the very kind receptionist (a different one to the one that checked me in) removed the charge from my account without me even requesting that it be removed. i was pleased about that as the $-- i saved from the wifi was used to buy - coffees!! that is right. $- per coffee (and you werent allowed keep the cup afterwards!) now that is a rip off! yes i would recommend this hotel and yes i would stay here agian but hopefully the next time staff will be smiling (you work in nyc for god is sake!! - how can you not be ?) and the management will have abolished thier rip off policy of having to pay for internet connection and maybe think about reducing the price of your coffee (or at least warn customers at the time of ordering how much it is likely to cost!!).',happy
id32098,' well kept and friendly service. clean room. wel love the warm cookies. the hotel is very close to the mall. nice fitness center and pool. free airport bus.',happy
id32099,' clean rooms comfortable but smallish but had a lovely ensuite. no tea and coffee making facilities in the room even though it said that there was. great coffee shop next door with nice well priced coffee which made up for it. the coffee shop was also where we had the complementary breakfast (which we thought was not inlcuded in the price) which consisted of bread and cakes and plenty of coffee tea and oj. fridge in room. staff were very helpful giving directions on an excellent map. great location we could see the empire state building from our room. overall very pleased',happy
id32100,' i work in the building adjacent to the hotel and visit the hotel coffee bar regularly to get starbucks. claudia carlosa runs the coffee area and always provides good friendly service. keep up the good work!',happy
id32101,' this hotel is not good. at best its a bad hostel. it is not very modern and the room i stayed in was just crap. the air-con was an old extremely loud box that was attached to the single pain glass window and shook the room - meaning that not only was it merely a fan you could not open the window and when turned off you could hear everythign from the street. as it turned out however not being able to open the window was in effect a good thing because it menat that the pigeon who nestled on the windowsill outside was not able to fly in - neither were his friends who flew by to say hello - again something that i have never seen in a hotel before. there was no closet to hang anything in. if the bathroom door was open you could clearly hear what was going on in the next room - to include if next door is toilet flushed. the only positive thing about this hotel was its location.',not_happy
id32102,' my husband and i checked into room --- in this days inn a couple weeks ago. we began a standard bed bug check with the headboards. the first one was clean but the second one had telltale “rust” (fecal) spots around a screw hole and when my husband slid his credit card through a crack near the spots several bed bug skin castings fell out. we checked out immediately. now these could have been remnants of a prior infestation but when we told the front desk attendant and showed her the photos we took of the evidence she seemed completely unfazed and unsurprised. additionally when we asked about a refund for my employer who had paid for the room we were told that “normally” when this happens the guest needs to talk to the manager the next day to request a refund. this happens regularly enough to have warrant a “normally?”',not_happy
id32103,' we recently spent - nights at nine zero and were delighted with the location comfort and helpful friendly staff. rooms were large quiet and comfortable and the free breakfast voucher a good idea whilst the quality of the breakfast was first class. a great idea was the free happy hour between - and - each evening a top hotel and highly recommended. only downside was that the hot water was a bit tepid!',happy
id32104,' i stayed here --------- for one night. i will first say the front desk was very friendly and efficient with a quick check in. the evening food and complimentary drinks were very good with a nice selection. this was the first time i took advantage of the food. the problem encountered here was the small kids taking up tables dropping food drinks and running around and a less than friendly amanda making the cocktails. it may have been because of the long lines and kids who knows as they were certainly getting to me. then i thought i would relax in the hot tub for a while. didnt happen as when i went down to the pool area there were kids everywhere. not just a few but many. the very oversized hot tub was so full of wild unsupervised small kids i did not have room to get in nor would i have wanted to. i cannot for the life of me figure where all of the small kids came from as i have been to many hotels over the years in tourist destinations that never had that many kids. i was beginning to think that they came to take advantage of the free amenities. it may have been a fluke as the hotel itself was very nice but i am not sure i could ever go back picturing all of the kids there.',happy
id32105,' spacious room comfortable bed but small bathroom. no fridge but coffee maker and hairdryer provided. free paper on weekdays and free wifi. all rooms had water views. staff were friendly and helpful. complimentary airport shuttle but you need to call them on arrival if you want to be picked up. good car parking. is about -miles to city centre and convention centre so a bit far to walk and will cost $us----- to get there by taxi. good gym but nicer to jog-walk around the bay. has a restaurant in house but otherwise limited dining options in the area. i was initially worried that my room was on the -nd floor but it was very quiet with no traffic or people noise.',not_happy
id32106,' the best thing about this hotel is the perfect location literally down the road from macy is and round the corner from the empire state building. its a short walk to times square and about a -- min walk to the best shops of -th avenue. a word of advice have a shower - bath at night time as there was never any hot water in the mornings! the room i had was on the top floor and overlooked the empire state it was a large room with a basic bathroom but its more than adequate for what you need as its only a base at the end of the day. would definately recommend this hotel purely for the excellent value for money. i am a travel agent and i would not hesitate to book anyone to the comfort inn manhattan!',happy
id32107,' want to express my sincere appreciation to mr. musie kahsay for his outstanding assistance during my stay at four points by sheraton - los angeles intl. airport also the rest of hotel team were very friendly with big smile on their faces all the time they are role model meantime want to mention that this is my second time to stay in this very beautiful hotel ; first time was in christmas ---- when i met also for the first time mr kahsay ( his good behavior still the same asking for any assistance any information which could help and so on ) the hotel is very clean service is outstanding with very friendly atmosphere ; i decided each time when i come to los angeles i will stay in this nice hotel as if it is my home once again so many thanks for the great service & please keep it up dr. munieb abusaif united nations staff member',happy
id32108,' im completing my second night here and it has been great. the service is excellent. i am extremely pleased with the hotel its amenities and location. the rooms are spacious and very clean. there is something to be said for a new hotel. the concierge lounge is well staffed and has excellent choices. while already a very cool looking building the jw has great service to back it up. definitely on my list for the next time im in indianpolis.',happy
id32109,' there were five couples in our group. everything was great! we had a wonderful view of the river. great walking distance of shopping eating navy pier. easy cab access as well. room was super clean and bed very comfortable. we liked that the bed was situated so that we could sit in bed and see out the window - great view! well be back. staff was very accommodating. every time we walked through the lobby a staff member with an i-pad in hand asked if they could help with anything . they are amazingly attentive to their guests.',happy
id32110,' friendly & helpful staff comfy beds big rooms for nyc clean bath & shower fridge iron great view fab breakfast included in our price tv with good selection of channels free wifi free use of computer in lobby car service to airport reat location with nearest subway only a few blocks away locked our baggage away after check out before we left for airport...dont think i missed anything - oh yeah great price for - night stay!! already told friends to stay here & will stay here again myself. only one teeny issue - you could hear the shower in the next room in the morning (as theyre so powerful!) but that could have just been our room. it is a very minor thing & i was able to get back to sleep.',happy
id32111,' we just returned from celebrating our --th wedding anniversary in times square. we wanted something that was nice and central to all that we planned. after being told that the reservations which we made through booking.com for the crown plaza times square never was made we decided to try the hilton garden times square. we were not disappointed. the staff is amazing they helped my husband planned his surprise part of our trip and they were very accomodating to our requests. we were initiallu\y placed in one of the other rooms where the a.c was a bit noisy and the view was building however that was changed immediately upon our request. if you are looking for a comfortable clean and very nice place to stay which is central to the theatres and a block over to times sqaure you will not be disappointed.',happy
id32112,' after reading reviews from this website before i travelled i was worried what i might find on my arrival! i stayed at the hotel for a week and was not at all disappointed on the contrary i was thrilled. the hotel was the cleanest i have stayed in the room was spotless not a speck of dust to be seen the bathroom was sparkling. the bed linen was crisp and clean each day with the mattress and pillows being extremely comfortable. the hotel staff were all very pleasant and helpful. all the other hotel guests that i spoke to were very with the hotel and on at least two occassions i witnessed families checking out saying that they would definately stay at the hotel again and i would echo these sentiments whole heartedly. this is not a modern purpose built hotel located in a new shiny skyscaper. it is in an older building which adds to the unique character that the hotel provides. i have read that the rooms are on the small side however they are around the same size as an english -* hotel room in london. you have to remember this is a city with limited space where you will pay big money for a large room! the location of the hotel was perfect very close to times square and within walking distance of numerous tourist attractions. the underground station is close by as are the bus routes. this was my first visit to new york definately not my last and i will book the amsterdam court hotel for my next trip. the hotel staff organised our transport back to jfk taking the stress of this away from us and allowing us to enjoy our last few hours in new york. all that remains is for me to thank the hotel staff for making my first trip to new york indeed america a trouble free comfortable stay. wirral',happy
id32113,' this was my first stay at this property. i was pleased with the decor and the bathroom was very nice.the layout of the hotel is modern stylish. i found the housekeeping staff very friendly and efficient. i did find the front desk service a little slow but this is more an observation than a real criticism.dinning was okay. it is a busy hotel but quite new clean and comfortable. well worth consideration when traveling to boston.',happy
id32114,' i was given a different room than i booked at first then switched into another room on a floor with noisy teens who kept me up until -am. the next day i woke up with a pounding migraine and was finally put in another room only after repeated requests to change rooms and indicating id leave early if i couldnt be put in another room. the spa person who did my manicure did a great job on sat. the person who did my pedicure on sunday did the worst job i ever had. the nails were runny and she used a large brush to erase errors but also took off half of the runny polish. finally someone stole personal information from my luggage which i left at the front desk while i got this horrible pedicure and made phony checks with my account number with her name and has stolen $---- so far from my account so now ive had to close my checking account and file fradulent charges. this was the absolute worst hotel experience ive ever had in my entire life. i was scouting out the hotel for a possible wedding but id never want my family or friends to come within --- ft of this place. do yourself a favor and stay somewhere else unless you want to get taken.',not_happy
id32115,' the hotel is across from the hilton but right near the tenderloin district which is a bad neighborhood. the room was ok but not for the price. the service was terrible. on check-in the staff was indifferent and it seemed we were a bother to them. i travel to san francisco regularly on business and will not go back to this hotel. i valet parked my car (for $--) and it took over -- minutes to get my car! this caused me to be very late to a meeting which is unacceptable!',not_happy
id32116,' quiet & very nice place to stay. the bar is also very cool with great selection of cocktails. the room was comfortable slept good. perfect location for texas games & tailgaiting...you can walk to it all from the hotel.',happy
id32117,' wife college age son and i spent two evenings over thanksgiving weekend. great location as we could walk to m street shops and bars. cabs were very easy to come by. parking was $-- per day. morning breakfast was mediocre.no real resturant or bar on property (no big deal other are close). elevators were very slow especially from the garage below. i gave up and walked around the building after check in as elevator from garage was so slow. construction of the building and decor was fairly low end. still the location was excellent and the bed was comfortable.',happy
id32118,' we have been to nyc twice now and we had the most wonderful hotel experience here. besides priding themselves on maintaining a beautiful hotel both inside and out every member of the staff we came in contact with from the doormen to the waitresses in the hotels restaurants were informative cheerful and falling all over themselves to please us! we absolutely recommend this hotel for amazing and reliable service!!!',happy
id32119,' i travel to ny often and have stayed in a lot of places. after three nights last july this is my favourite . the chelsea-west village location is perfect if you want to be in a great neighbourhood but not in the middle of tourist hell. there are many many great restaurants around and the high line and meat packing district are just down the street. the owners are terrific wonderfully friendly and give great advice on things to do. then there is charlie the cat. this handsome boy will steal your heart. i should probably note some of the specifics too. i was in ny in the middle of a heat wave and the ac in this hotel worked beautifully. my room faced the back and was so quiet that getting up in the morning was a bit of a problem -- great sleeps! towels and linens were very nice and comfy. all those little details are attended to. i love chelsea pines inn and will definitely stay again when i am in ny.',happy
id32120,' highlights: - warm inviting staff - one of the best beds you will ever sleep on - nomi kitchen has the tastiest grilled cheese sandwich in the world (according to me). details: from the moment you arrive at the front door of the park hyatt chicago it feels like youve been enveloped in a cloud of comfort. youre just there and guest services takes care of the rest. next thing i know im on the --th floor in my park king room (which is plenty for someone traveling solo). things i notice are the fabulous marble entry way sliding door that opens the bathroom into the living-bed area (making the room feel more open and spacious) and if you forget your toiletry bag at home there is everything you would ever need in the room (except for deodorant). spa staff are helpful but i only use the fitness area which is luxurious because all the cardio equipment have tvs integrated into their screens and the drinking water has delicious raspberries in it. with the park hyatt chicago it is about the little details throughout the hotel and the great staff that make the stay worth every penny. important closing details: if you want a tasty drink try the part and parcel at nomi. seriously it is dangerous in a good way (same goes for the grilled cheese ooooohhhhh yeeeaaahhhhh mmmmmm).',happy
id32121,' we were staying at hilton sanya -hilton shanghai - and hilton san francisco it always make us feel like home the facility in hilton are not the best or newer but their service are always the best .',happy
id32122,' had a -bedroom suit in the towers and it was beautiful .our bathroom was a bedroom itself. the room service was excellent and the food was great... very expensive but that was to be expected. the hotel was staff was wonderful and we loved our stay. location was very good we will return',happy
id32123,' one dot rating is more than this motel deserves... after a long day of traveling when my business colleague and i tried to check in at -- pm initially they could not find our reservation or pre-payment through expedia.com. we also discovered that this motel has - hour rates two and three-day specials that were less expensive than our supposed expedia.com discount. there are so many accurate horrible descriptions of this location. to be clear: this is not --- stars as expedia.com insists. they have not personally visited this property. the motel online photos do not correctly depict the location. we were given rooms on the -th a non-smoking floor that smelled of cigarette smoke. the room was dated and ill-kept. of great concern were the vertical blinds that do not meet to ensure privacy and block light. one half of the window blind slats are not the same length. lights had nonworking or absent bulbs. the ceiling had water damage. the only place one can get wifi is in the cold lobby. it was a scary experience and total waste of our time. we ended up leaving and checking into a --star downtown philadelphia hotel at - am. for video experience: http:--bit.ly-b--gcl do not trust expedia.com',not_happy
id32124,' the omni houston reports itself as a - star hotel. my recent stay here proves other wise. this use to be a four seasons hotel and it seems when omni took over it rested on the four seasons name and did not put any effort in upgrading the rooms or lobby area. parking at this hotel is free for self parking but very hard to figure out where the free parking is because it is shared with office buildings around the hotel. one you do fine it you must tell the attendant in the booth you’re a hotel guest and then get your ticket stamped at front desk. and the walk to the lobby is far as stated in other reviews; you must drag your luggage through pool area very strange. the staff is pleasant enough and seemed professional and efficient in their duties. the rooms are somewhat dated. the furniture looks like it was left over from sometimes in the --s. very small tv the rooms were clean however. heated pool area very nice but not private as many high rise office buildings in the area tower over the pool. breakfast in the morning at omni restaurant was a fiasco. the station where they make omelets backed up -- people deep. they needed to open another station as one person cooking the omelets is not enough. the rest of the buffet food is in what suppose to be a few set up warmers was ice cold the trays they were in did not heat the food at all. service was a bit of a problem as well not once were we asked for our drink order and had to seat ourselves as we walked in not knowing if we should or not since no one was up front. the bottom line is decent hotel but no where near a -* the claim to be i would say more in the lines of a -* the other omni hotel in houston the omni westside just underwent renovations and is wonderful place to stay. unfortunately the hotel omni houston needs the same renovations to be able to compete and demand the prices they charge.',not_happy
id32125,' stayed at this hilton - days and four nights during president is week ----. bringing - teenagers we found it a great bargain. they offer free internet access (great + for their ages) and the location of the hotel was so convenient for getting around town!! literally across the street was the entrance to a very clean subway system. the area seemed very safe even at night. hotel is a - minute walk to the white house! the room was very clean and adequate. the staff was great and very helpful. i would highly recommend it for families sightseeing without a vehicle (no need for one). i would definitely stay there again.',happy
id32126,' ms. winkler this is in reply to your oct. -- email. yes our stay went very well. both your staff and the folks at sato were very considerate in handling the reservations. your staff was prompt polite and thorough in all things during our stay. that aided in our galavants around the zoo balboa park old town and the family day and graduation activities at mcrd sd. it was wonderful that you accommodated my son with a room the night of oct --. he simply wanted to decompress in his own room which made for a good beginning to his first leave. please extend my deep respects and thanks to alex aguirre. he was gracious and understanding and contributed significantly to our welcome and peaceful stay. i will long remember that. and i thank you for your part in a matter which arose concerning parking. in my business i work regularly with crews from out of town and further and i travel on business. your accommodation of contractors whether for your own facility or others is notable and commendable. among other things assuring immediate secure parking for their vehicles and gear helps them stay focused on their work. not only does that help with quality but more importantly safety. it’s a root cause thing. you both made the right call thank you for all involved. the corps does well including you in their list of lodging for mcrd graduations. and you do exceptionally well for the families of the new marines. thank you. respectfully - a proud son of a marine and humble father of a marine ralph r. sacrison sacrison engineering elko nv -----',happy
id32127,' great hotel great location. i did not suffer from any of the complaints listed above; thought the rooms were funky well designed spacious (as were the hallways). did not notice any wear and tear in my room - maybe had been renovated recently but this is a pretty new hotel. beds were comfy staff a little aloof but more in a euro-cool way than anything else. chatted in the lift with a few other guests who loved the place and did not stay anywhere else when the visit dc. free wifi and drinks in the afternoon are added bonuses!',happy
id32128,' i am a flight attendant and had a all day layover and had called the hotel the day before to ask about getting a refrigerator during the day. i spoke with diane and i told her i was pregnant and needed a refrigerator and she asked me what time i was getting in and to call her when i arrive. i called and she answered the phone and remembered my name and had the refrigerator delivered with in a few minutes. it is the little things we appreciate. she was very polite and understanding of my needs. i hope diane is recognized for the effort she puts into her job!!!! thank you jenn',happy
id32129,' this is a hotel you want to keep to yourself. incredibly well located. just take madison and walk a couple of blocks downhill from the hotel and youre right at ivars on the waterfront with all the other great seafood bars and restaurants on the piers. turn right coming out of the hotel lobby walk along first ave and youll come across lots of great little shops (including a wine shop to pick up some great washington wines) the seattle art museum and the famous pike place market. at the hotel the staff welcomes you with open arms as soon as you walk in the door. and the room! we didnt want to leave the room! very modern and spacious. king-sized bed was extremely comfortable with great lighting for reading and an oh so tempting large-screen tv perfectly positioned close to the bed. the bathroom is to die for! large with a bathtub next to the windows and a great view. for those who are timid there are electronic shades which you can raise or lower with a control switch plate on the wall when you come into the bathroom. there is a see-through shower close to the bathtub from which you can also get a great view thrugh the windows. the products were nice. if youre into design what i really loved was the wide and tall sleek wood sliding door with an elongated cylindrical stainless steel handle so that when closed you werent even aware of the presence of a bathroom. this was just one striking feature of this very well designed room. as for food apart from raiding the minibar which had a good selection of snacks and drinks we didnt eat at the hotel restaurant but we did have room service since we were too tired and wet to go out again for dinner. (yes it rained the whole time we were in seattle which is probably why the flowers and vegetables are so gorgeous probably). i had a deconstructed caesar salad with grilled prawns which was good. would i return to this hotel? in a heartbeat.',happy
id32130,' i love this hotel it possibly my favourite hotel in the world although i might be biased as this was where my husband and i got married in ----. the rooms are excellent size suburb quality and one of the most comfortable beds i have ever slept in. the little touches make all the difference such as the turndown service bottled water in the room etc and you are certainly made to feel most welcome. the location is excellent and the staff were only to to help in any way possible from local knowledge to getting you a cab or reservation. i loved the breakfast that the hotel provides in the lobby it has everything you need to set you up for the day (although i had to avoid the pastries until after the wedding) :-) the cheese and wine on offer each evening (except sunday) is a great touch and was a brilliant pre dinner treat for us and our guests. with regards to our wedding we got married on the roof top terrace and had our “wedding breakfast” (provided by the park avenue bistro next door) in the penthouse suite connected to the terrace. the hotel staff were amazing and we had a truly unforgettable day with everything we could have wished for. as we were planning the wedding from abroad (uk-germany) we had concerns about everything going to plan however after a meeting when we arrived at the hotel everything was confirmed and it all went without a hitch. the hotel organised the seating for the ceremony (dressed chairs) the seating for our meal (including high chairs) then cleared everything for the evening bar-dancing (amongst a million other things). for our party size the venue was amazing and even though we arranged some things ourselves (cupcakes-stand-place settings etc) the hotel was very accommodating in setting this up on our behalf-directing the deliveries that arrived. although the hotel is fantastic i think the staff really make the whole experience a cut above the rest. everyone we met was polite friendly and knowledgeable and they cannot do enough for you. we stayed at this hotel for a week in total including our wedding night and even when we experienced a small leak in our room after heavy rain the manager came up to the room in person and we swiftly had all of our belongings moved to another room whilst we went down to breakfast. i cannot think of anything negative to say about this hotel and all of our wedding party guests stayed for at least one night at the hotel and all had only good things to say. we also stayed at the hotel a couple of months prior to our wedding so that we could see the rooms for the ceremony-reception etc. the only negative i can say about this particular stay at the hotel giraffe was that we were only here for one night but it certainly made us look forward to coming back for the wedding even more! we were grateful that the hotel allowed us use of the penthouse suite to meet with photographers etc for which they even set up a table water notepads pens etc for us without being asked. once we had seen the hotel and the excellent staff on hand we knew we had made the right choice and couldn’t wait to go back. the hotel giraffe made my wedding day unforgettable all it needs to do is just keep doing what it is doing because it really is the best place to stay in new york i only wish i could give it more than - stars.',happy
id32131,' my husband and i stayed at this hotel for a weekend business session he had to attend in memphis. i will start off by saying this is the second time we have stayed here and the rooms are a little small but nicely appointed and it was nice having the tji friday is in the lobby when we wanted food or cocktails. it is right across from the peabody and we spent time in their beautiful lounge at night with some co-workers and only a couple of blocks from beale street. so overall a nice place to stay downtown. i am sorry to say however that we had a bad experience while staying there this time. when you check in you almost have to valet park your car for a fee of $---day. the valets take your car to a secure parking lot about a half block down from the hotel. this parking lot is surrounded by a six foot chain link fence with three strands of barb wire on top and is only accessed through a gate with a key code entrance. well while we were packing up to leave on the morning of our departure we got a phone call saying there was an incident with our vehicle. the back window of my chevy tahoe had been busted out the door all bent and stratched up my car completley ravaged through and many things stolen. the manager of the hotel said that there was nothing he could do and offered to comp our breakfasts. the last thing i wanted was a free breakfast i was sick to my stomach. so off we went for our four hour drive home car full of broken glass and a window covered in a garbage bag. all we got was a sorry even after paying the fee to park in the hotel is secure parking. oh and the breakfast....',not_happy
id32132,' i spent three nights at the hotel highland and enjoyed my stay on a recent business trip. staff was very helpful with the shuttle and recommendations in the area. free breakfast in the morning was overall good. fitness room had treadmill stair stepper elliptical and weights.',happy
id32133,' we stayed at this hotel the night before we were due to fly home. the rooms were large and spacy and the bathroom was very comfortable too. the hotel is equipped with a gym pool and outdoor sun baking area as well as a restaurant. we had breakfast at the restaurant which i thought was pretty mediocre. it was only $--.-- but there wasnt much to choose from. great location for a layover stay.',happy
id32134,' with a one day conference at the presidio i was looking for a close-by hotel and happened upon the drisco. all the amazing reviews are correct! beautiful neighborhood interesting shops and restaurants out of the noise close to everything -- and the service is helpful and invested. loved my room bathroom extras like the cookies and shoe shine cloth... wine and cheese with great olives and nuts in the afternoon; amazing breakfast in the morning included. definitely coming back here!',happy
id32135,' my husband and i stayed here for thanksgiving in ----. we wanted to stay in the new tower for the views. we arrived at -:-- in the morning and were welcomed with a warm greeting. we were disappointed in the room (i believe it was the --th floor) though when we woke up the next morning. we had a view of the roof of the old tower. the front desk was very helpful in arranging for us to change rooms and our next room was fabulous - on the --nd floor! i definitely recommend that you go big and get one of the top floors worth every penny!! we could see all of union square the bay the bridge etc. the concierge was helpful in setting up some of our dinner reservations. the bellman was very helpful in sending us in the right direction whenever we were leaving the hotel. the hotel is in the best location. it is absolutely gorgeous. i cant comment on the rooms in the old tower but the new tower rooms were very nice. we will definitely stay here again on our next trip!',happy
id32136,' this is the best place to stay in the whole of la. we rented a one bedroom apartment for -- days in jan-feb and had the most wonderful time. the apartments are like little homes - very clean comfortable and spacious - and the location of the hotel itself is very central. the staff were really friendly and unbelievably helpful (thanks especially to ashley mike gretchen nick and jason) navigating la and the surrounds was easy due to their great advice and even better directions. and now we want a heated pool just like the one at the magic castle so we too can swim every day in the middle of winter! dont look anywhere else for a hotel - just book this one if you can get a room.',happy
id32137,' wow this hotel is very impressive. doesnt look like much from the outside but we had a really good experience and would stay there again. the room is clean the beds are confortable the staff was really easy to work with. we had a problem with our luggage at the airport. at first we tought we were staying at courtyard southpark for some reason and we had to realize that we were at arrowood courtyard. the staff were really pleasant and help us trought getting our luggage back. the room as a nice balcony and the bathroom is nice and clean. the internet station works fine and the desk looks really nice. the breakfast is ok and the lobby looks nice. a great stay if you have a chance try the restaurant ruby tuesdays as it was our first experience there and we had a very impressive satisfaction.',happy
id32138,' we liked the green concept of the good hotel the green toilet was pretty cool. the room was small but enough for - people. we were on the -th floor so we didnt hear too much noise. we walked at night sometimes and we didnt feel our safety was at risk it is a city you put your game face on! the location is close to union square we walked everywhere. for us we just slept and got ready there it was perfect for us budget travelers we would stay there again!',happy
id32139,' spent a week at this hotel in august ----. welcoming lobby area and welcoming staff who really were very helpful whenever i had a query. surprisingly spacious room considering it is an older property in a large city. my room was on the --th floor which was very quiet with no street noise. you can get wifi in the room but quite frankly it was ridiculously expensive. i really dont understand why quality hotels do this. make it inclusive already. there was free wifi in the starbucks in the lobby and this was also available at the independence hall visitor is centre. they had a couple of issues with fire alarms being activated which was a little disturbing late at night when you are -- floors up. once the alarm had been cancelled the chap coming on the tannoy to tell us that it was a false alarm and to go about our business became a little wearing after the -rd or -th time - especially when my business at that point was to get some sleep which he was preventing. very centrally located near city hall and maybe - blocks or so from independence hall and the other attractions in the area. it was very easy to navigate the city whether on foot or by public transport. the septa buses stop right outside the hotel and the metro system is only a block away. it was very easy to get to and from the airport via the trains which went to the market east station. public transport was safe throughout. after the first morning rather than taking my breakfast in the hotel i crossed the road to the reading terminal market. great place and it certainly had something for everyone in the food department (including denics who had just won the prize for the best sandwich in the usa)',happy
id32140,' even with some sort of major re-landscaping project going on during our stay we felt very lucky to have chosen the carlyle suites as our hotel in washington d.c. it was a nice walking distance to the metro which we used daily. there were terrific restaurants and wonderful architecture in this and the surrounding neighborhoods. we enjoyed noticing the embassies along our walking routes. the front desk staff were great partners in planning and suggesting how to get the best experience from the places we had arranged to visit. the physical layout of the lobby which is small added to making the staff accessible but the individuals also had personalities that made them approachable and fun. i regret that i did not get the names of the folks who helped but each seemed genuinely to assist us. we got an upgrade on our room because a larger one was available at the time we checked in. it was nice having the kitchenette. since there are convenience stores and at least one grocery store within walking distance we bought food for breakfasts and wine for the evenings. we also used the free internet connection daily. we would definitely stay here again.',happy
id32141,' this hotel has all the amenities one would expect of a convention center destination. in addition the service personnel were very helpful in all respects. of particular note was assistance from a front desk attendant (leon) who was able to adjust a reservation to extend beyond and through an overbooked mid-week day during a peak period in order to avoid having to relocation to another room or possibly hotel.',happy
id32142,' i stayed with a group of friends at the ivy boutique hotel for a long weekend trip to chicago (first time). i usually try to stay away from boutique hotels but this hotel won me over. it was uber posh and trendy with it is decor. our room (double queen) had it is own separate living room area. the bathroom was huge with a large tub stand up shower double sinks and tv screen within the bathroom mirror. the beds were also super comfy making it hard to get up in the morning. there were also tvs in the bedroom area and living room area. total of - tvs within the room. the rooftop bar was closed when we were there because it was during the colder season of chicago (october) but im sure it would not disappoint. there was however a bar on the first floor. the hotel while not huge was located in best part of downtown. it was in a quieter area but literally within - minutes of walking you reached all of the best shopping (magnificent mile) and eateries. the doormanm was always very helpful to grab us a cab to take us anywhere we needed to go in the city. we never payed more than $-- per trip from the hotel. the staff was very friendly and helpful. always willing to recommend restaurants and sites to see. our room was always clean and room service very attentive. while i originally thought the hotel was very pricey for a boutique hotel i was very impressed in the end and would stay there again. i highly suggest walking over to a restaurant called west egg around the corner from the hotel. delicious breakfast (i will review this restaurant as well). and gino is east is also about a ---- minute walk.',happy
id32143,' ive always wanted to stay at the st. francis due to the location right on union square as well as the history of the hotel. our room --- was in the historic part of the st. francis and was a corner room looking north on post. the room was lovely and veryvery large (two double beds). i felt like i was staying in a lovely victorian mansion guest room with all the charm that goes with it. the beds were very comfortable and our room was very quiet. i feel that honor bars are something all hotels should do away with (who uses them?) and let guest keep water in the small refrigs. who cant walk a block to the local market or walgreens in this case and load up on snacks? the food was good at the oak room the one night we ate in. for a great dinner experience at a reasonable san fran price walk - --- blks to john is grill (-- ellis st). great ceasar salad and my sister loved the halibut the other diners steaks looked great. this was my first time to visit san francisco in august i would recommend to avoid summer if possible too crowded. be sure to bring a coat and gloves especially in the summer. highlight of the trip...mr. toads tours. (www.mrtoadstours.com) worth every penny...try to get kathy if possible. i have visited many times and even lived in the bay area --+ yrs ago but i learned much and went places i didnt know about. hoakiest...blue and gold cruise escape from the rock . if you are really interested in alcatraz take the offical cruise from pier -- ([--])',happy
id32144,' we selected the hotel elysee for our -- year anniversary. we have stayed at other upscale hotels in the city but liked the warmth and the intimacy of this property. the staff was very gracious and welcoming. the only minor difficulty was getting a taxi for dinner. (leave extra time for the bellman to hail you one!!!) we will definately return to this hotel.',happy
id32145,' im generally a fan of hilton hotels but this one was very disappointing because there is zero sound proofing between rooms. we could hear every word our neighbors spoke (at -:-- a.m.). eventually they had a problem in the room and called down to the front desk (we heard every word of that conversation also.). after they were moved out we thought wed be able to sleep; but instead a cleaning crew was sent in (so the hotel loses points on service also) which finished banging aorund at about -:-- a.m. you might get lucky and have a quiet neighbor but if not be prepared to hear everything. the lounge was nice and the gym was super--but i wouldnt stay here again.',not_happy
id32146,' this hotel is great for tourists. i am not a nyc tourist since i lived there for a few years before moving because of a job transfer. i had to come back to the city for business for a night and the company put me up at the marriott marquis because my meeting was down the street from the hotel. that being said they really do a great job there. my room was absolutely spotless. also the staff works together like a well oiled machine. there are literally hundreds of guests milling around at all hours of the day and night and the staff effortlessly helps them and points them in the right direction. i did get a kick out of the elevators.. there are no buttons in the elevator. you hit the button on the outside of the elevator and it takes you to your floor.. i would recommend this hotel to anyone traveling to nyc for vaction.',happy
id32147,' this was a very nice property to stay at! very close to the wharf and the front desk staff was very helpful. everything in the rooms were nice and clean. would definately stay here again',happy
id32148,' despite the early disapointment of not having our room available as noted when we arrived they did more than make up for it. in short: great location if you want to be near the theatre district fabulous building for the hotel itself excellent lounges - great bars a brilliant & very charismatic restaurant very nice gym-spa-pool area great service and fabulous rooms (not the least for being that part of new york). definitely one of the best big city hotels i have been to. all this just after -- months of opening..cant get much better but i am sure those guys will probably even find a way to take it to the next level. the feeling is a mix of classic and modern smaller than a large - star hotel but still big enough provide space. i cant say anything more than try it !!',happy
id32149,' look no further. this is the place in the place! right in the heart of hollywood. everyone is friendly and nice. the room is clean. even by my standards. since i am a bit too picky that means room is really clean. i liked it overall. will definitely stay there again. the only criticism is the outdated furniture interior and exterior. but i really do not care. for this price for this size for this location. it is just perfect! do yourself a favor go watch sunset at the griffith.',happy
id32150,' very large rooms and the price is reasonable for the area. the rooms have a nice big desk for working and free internet access. for business travel this is a big plus. the rooms have a small kitchen. the decor is a little dates (circa ----) but the rooms are big and bright and very clean. my room was next to the highway so the outside noise was noticable but did not ruin the stay. they do serve a free breakfast but i would say you should skip it if you can. mostly cold cereal old rolls and bad coffee.',happy
id32151,' we checked in on friday evening and things were happening so fast..so much going on in the area halloween and the preparations for the nyc marathon. the staff was very friendly and personable. we didnt dine at the hotel since there were so many options on -th street (hell is kitchen) and restaurant row. the rooms were small however better than most and extremely clean. we will definitely be returning and recommending the hotel to friends and family...',happy
id32152,' this hotel has the best location it is right next to subway but what we loved is it was never more than -- min to tourist sights and restaurants. we walked to italian market we walked to independence hall area we walked to rittenhouse square area get the drift :-). philly is one of the easiest walking cities we have been in it is basically flat and a grid pattern; we never felt unsafe anywhere (just remember it is a city so basic precautions as usual). we are hilton gold so we receive free internet and free cold buffet we also usually get upgraded roomwise. this time we were given a room with a river view (--th floor); this was actually a joke since even standing on the windowsill i could barely see the top of the bridge. our view was se with an ugly building blocking any view; this didnt phase us but the person checking us in made it sound so nice. our room had been updated recently but they are going for a retro-feel style but reminded me of my parents home that was built and decorated in mid---s. not my taste but again didnt bother us. we had a flat screen tv shower was good there is no refrigerator (my only real complaint) elevators were all working and were fast (unless you got a local). there are a lot of complaints about how noisy this hotel is we did not experience this. there is definitely street noise and sirens but we turn on the fan and it didnt bother us (a light sleeper would probably have been bothered); our neighbors were either extremely well-behaved or there really isnt an issue with noise between rooms. the cold portion of the buffet is all we are allowed to eat as gold members this was fine with us. the buffet had the usual items of bagels cereal yogurt fruit muffins-pastries. there is a hot portion but nothing is made for you (there was a waffle maker that i never saw anyone use).',happy
id32153,' got an amazing sea front corner room. floor to ceiling glass overlooking the seattle waterfront. gorgeous! the room luxurious and the hotel restaurant and cocktail bar were great. great hotel.',happy
id32154,' i cant believe i left this place off the reviews i posted earlier. we got a fantastic deal on expedia on this hotel about half price. it was out last night in the states before flying home to the uk. what can i say the staff were great the room was v good for the money and our -yr old daughter was well looked after. our daughter was at the learning to clim stairs stage and this place was just the best dad. its right at the top of knobhill we walked down and back to fishermans wharf and it really wasnt far. the food in the hotel was great even the room service was above average. all in a great hotel with fabulous history great staff and a very comfortable stay.',happy
id32155,' arrived at this hotel after some -- hours on an plane from melbourne australia at -pm was told on arrival that the hotel was full and we would have to relocate to another of their group some -- blocks away however arrived at new hotel and was told to go back they had found a room at affina --(to tired to argue). they had certainly found us a room on the second floor obviously this had been knocked back by someone else as it sounded like all of -rd avenue was travelling through our room. there is no way of sleeping in this room without earplugs or some medication(we fix this in my country by use of double glazing.) however there were some positives the concierge was excellent perhaps promote him to management. and the night clerk at reservations on the morning we left was more than helpful. my advice is do not prepay your account with this hotel as they have no further interest in you . this spoilt an otherwise good trip to new york.',not_happy
id32156,' this hotel was in a great location within walking distance of most of the attractions (or a short bus journey if tired). the hotel has a great bar at the top with fantastic views over the city. the only gripe is that (like many hotels on our trip) they were unable to confirm a room with two queen beds and we were given a sinlge king (for our family of four) on arrival. fortunately they upgraded us to a king suite when we complained so although the kids were on camp beds at least there was space to move. the breakfast buffet was very good and whilst not cheap for adults (c$--) was very good value for the children (c.$-.--)',happy
id32157,' i stayed there for - nights and have now found the hotel to return to when on business in new york. the rooms are spacious and very clean there is free internet and the staff is very helpful professional and friendly. the location is great a few steps from the subway at lexington and --rd - which takes you everywhere in the city. i will definitely come back. and of course you can reach many of the major sights and shopping in walking distance - not a bad thing either....',happy
id32158,' this hotel is a nice idea but not a nice place to stay. it is loud and echoing and roooms are oddly laid out. the ac will only work if you are moving in the room so be prepared to wake up in a sweat. despite some weak attemps at double-glazing (basically just put another window inside the existing window) the street noise in incredible. the fire department makes at least - to - full light and siren runs each night. rooms are not ready when promised staff does not call as promised when rooms are ready you are constantly being carded by staff to ensure you are who you say you are (my id was checked twice during check-in). the proximity to horton plaza makes it a hang out for street persons who harass you the second you walk out the door. proximity to gaslamp means that folks come stumbling in shrieking at the top of their lungs at -:--am... in addition absolutely no attention paid to my significantly premier status with marriott. last - internet connection is very weak and not wireless in rooms. all in all - way too much money for the quality of the experience ...',not_happy
id32159,' i love w hotels i have been in many in differents cities but i love the desing of the w in chicago and the staff who works there is wonderful always triying to make your experience very unique !! i love it if u are in town u have to go and check the bars too in the hotel',happy
id32160,' we stayed at the hilton suites chicago for - nights in july ---- and would definitely stay there again. the location is amazing - a - minute way to the water tower mall bloomingdales cheesecake factory etc etc. there is also a variety stores-mini grocery store right across the road which was so handy for picking up snacks drinks wine etc to have in the room. taxis were always readily available outside the hotel - thanks to the amazing lady at the front door! we ate in the hotel restaurant almost every morning and it was a great spot for a quick bite to eat before starting the day. our room was on the --th floor overlooking the back of the building and it was very quiet. the suite worked well for us travelling with a - year old - and doors provided decent sound quieting between the spaces when our son went to bed. and after a few meals eating delish deep dish pizza at uno and giardarnos (yum to both!) was really handy to have the fridge and microwave (and pull out dining table) for a low key leftover dinner! we went swimming several times and the pool was small-ish but our son loved it - and the hot tub too. we went to chicago to see a cubs game and wrigley stadium too (definitely check out the tour) and took a train to milwaukee to see a baseball game there too. we would definitely stay at this hotel again with our son. it is a convenient spot for family travel for sure.',happy
id32161,' clean rooms and great service. needed to print off a couple applications for a rental in california and have them faxed. they were more than willing to help out and saved us the time of having to find some place to do it ourselves. we are in the process of transferring to california from florida and made san antonio one of our stops. thanks pooja for all your help!!!!',happy
id32162,' i have stayed at this particular w a few times over the past several years and generally found it a comfortable experience. it occurred to me during my most recent (sept ----) stay that not much has changed here in the past - years or so and that the property is starting to look a bit worn out and run down. olives the restaurant-bar is more or less the same and the rooms and decor are starting to have a tired and aging look. there are newer and more modern downtown manhattan hotels for the same or less money maybe these properties are passing the starwood chain by. anyway park ave location is great and cant be beat union square never fails to disappoint with lots of action day and night. hotel services are generally pretty good. i probably will give this property a miss next time im in town and check out a newer venue.',not_happy
id32163,' interesting attractive hotel. brand new apparently opened last fall. rooms are very european in style (personally i liked the look - my wife not so much). one of the first hotels that i have been in that really had hdtv (though a rather poor one) with several real hd channels (though many of the channels on their system were cnn food). interesting sliding door to bathroom - saves floor space but very child unfrieldly (watch for little fingers caught in sliding door) (might be a ambulance chaser delight). our room (maybe most) have only a shower which is fine) - except a shorter person will have a problem setting the right temperature as there is no way to reach the control without exposing a large portion of your body to the cold (or hot) water stream before getting the temperature just right. who designs this stuff?? obviously a not a short person who has used it! as normal for better hotels these days this has very comfortable beds (ours was a king) - but you might have a problem actually getting to sleep. apparently the floors are not very strong. we had a hard time getting to sleep because of stomping on the floor above us. it initially appeared to be children running upstairs but i later concluded that even adults walking across the floor (unless they always stomped) could readily be heard above the sound of the air conditioner-heater running. i complained about the kids running at --:-- pm (maybe they were on west cost time) - that seemed to result in less running but alas it seemed that normal walking caused a problem. we went out and purchased ear plugs for our -nd night. hopefully that will work.',not_happy
id32164,' stayed here for $----nt over new years. rooms very clean and beds wonderfully comfy. restaurant not so great and over priced. i would stay here again though but would not pay more than what i paid and i know some paid $---+.',happy
id32165,' id say the the dupont circle hotel has potential however it does have its faults and some are out of their hands. the hotel is very clean and the room was as well. it is a boutique hotel so guest services are limited. the bar area is nice with a big window to sit at and enjoy all the crazies that walk by. you see this hotel is in supposedly an area that is up and coming. in my opinion it has a ways to go. it is directly across the street from a park where i would probably advise not walking through. the amount of homeless and beggers surrounding this place makes it enough for me to say choose another hotel. again the hotel is decent but walking around at night in this area doesnt seem safe to me and im from nyc. we didnt find it close to any decent restaurants either however the metro is a few steps away.',not_happy
id32166,' perfect location to visit hollywood at a decent price. we loved to eat our breakfast outsite on the terrace. we appreciated their croissants. much better then bagles. very spacious room.',happy
id32167,' stayed in the bestwestern seven seas hotel san diego .from -------- to ------. was a bit worried with the reviews i had read about the hotel .but it was great food in the hotel was a bit dear but was very good. staff were very friendly and the room very clean .would recommend it . yours truly mrs dolores brazil ireland.',happy
id32168,' we arrived at the hotel around -am and were promptly checked in. there still were parking spots available even at that late hour. the room was very clean and adequately furnished. the dishes in the kitchen were very clean as well. the fridge was a bit noisy but that is expected. breakfast items were typical continental breakfast stuff - bagels danishes cereal etc. everything was extremely fresh and hotel staff was always present to make sure that everything is stocked and everyone got everything they wanted. the hotel is near the university so expect some younger crowd and possibly some noise late at night. the hotel is also located within -- minutes from the most popular destinations in town.',happy
id32169,' stayed here for a business meeting and really liked it. rooms were very clean and quiet. front desk was very helpful as we were checking in -- people at the same time. i would definitely stay here again',happy
id32170,' it looks like a chain feels like a chain... but it isnt! the mediterranean inn was a perfectly fine place to stay in seattle. great location being a very short walk to seattle center and a mile or so to belltown and downtown. we got a pretty decent deal on hotels.com a little over $--- a night. didnt really care about the starbucks in the lobby although it made the lobby smell nice. down the street from peso is which serves an amazing breakfast. the staff we dealt with were very friendly and the roof deck was awesome -- made up for the lackluster third-floor view.',not_happy
id32171,' ive stayed here twice and generally have a positive experience. the price is usually better than comparable hotels in the area which makes up for the few shortcomings. the rooms are very clean and well appointed. free internet is good. i dont hear the neighbors (either that or there are none). the gym is small but has new equipment and is open -- hours. location is great next to the convention center and a lot of nearby tourist attractions. chinatown is a - minute walk to good food. parking is my only issue. valet is $-- which is normal but it takes forever and ever and ever to get your car back. they said to call -- minutes ahead. i called half an hour ahead and still had to wait -- minutes. no joke. so park on the street or somewhere else and you should have a pleasant stay here.',happy
id32172,' i travel to dallas from austin at least - times a month. i always stay at the baymont inn & suites love field at ---- w. northwest highway. my experience has always been excellent from the moment i check in the accomodations and breakfast. everyone is so friendly and helpful. the rooms are clean and the bed is superior. i would never stay anywhere else. the location to the city and all the activities that i participate in are in proximity to the hotel.',happy
id32173,' i am probably not going to stay here anymore even though the office i work at is right next door. the staff is nice but the hotel is just too old. they remodeled the lobby but didnt really care about their rooms. the drapes have stains the shower curtain had mold the internet is non existent (took me --min to get to this website not kidding).. i changed my upcoming reservations and paying more to stay farther away. i have to say that the staff is really nice and caring though',not_happy
id32174,' this is a very good hotel to stay in for either business or pleasure. it is well located (directly off the i---) and not far from airport and great shopping as well as good food locations. mainly the staff is excellent and the hotel is immaculate. we stayed with our family and it was very nice. we highly recommend it when you are in the east phoenix area.',happy
id32175,' the hotel is currently undergoing refurbishment of the lobby area although this appeared to not cause any issues over the - days i was there. the hotel although comfortable and reasonably spacious feels like it is not sure whether it is trying to be a business focused hotel or boutique style hotel. bed was basically clean however sheets and bedspread were isoft as opposed crisp starched sheets you tend to see in the top end chain hotels (i prefer the crisp feel when sleeping away). the bathrooms were well appointed and clean but there was always a very over-powering smell of cleaning fluids-bleach each time i returned to the room - reassuring to a certain extent but too powerful a smell. nothing really wrong with the place but not my type of (crisp-sharp) hotel.',not_happy
id32176,' the rooms are old but clean. the biggest drawback of the location is the proximity to the train tracks and airport. you definitely want to keep your windows closed. parking is free and the maritime museum is a short walk away. you definitely need a car to get around san diego though so it is good that there is free parking. some of the hotel sites mentioned that waffles are served for breakfast. to our disappointment we were told this was discontinued some time ago. with free wifi id definitely consider staying here next time im in san diego but id also consider a few places nearby that is slightly less expensive.',not_happy
id32177,' picked this hotel due to good reviews on tripadvisor (we always read reviews before booking). we did it right this time too. expensive for a ----star hotel but after all it is situated in fisherman is wharf. a bit dated hotel but nice staff and a nice room with a balcony facing the swimming pool. the room and bathroom provided the amenities we expected but there was no fridge. beds were adjustable. complementary wi-fi internet worked fine. very good parking facilities at a reasonable parking fee. to make it easier for new guests: enter the check-in area (far left). park your car check in and bring your baggage to your room. then back in your car take a left u-turn to access the parking on the second floor. from the hotel area there was direct access to a good restaurant offering breakfast and other meals. located at the fisherman is wharf there were a lot of places to visit included a wax museum. a short walk takes you to the cable car. after having been to san antonio tx and folsom ca san francisco was rather cold but we cannot blame the radisson fisherman is wharf hotel for that :) san francisco is a very beautiful city for sure!',happy
id32178,' great hotel but parking is incredibly expensive ($-- per night!). it has a great location being right in the heart of downtown. around the corner is a church of scientology which a lady stopped to talk to us about-convert us.....so that was interesting. places to eat would be maggianos or tgif. there is plenty of sightseeing with the rocky steps liberty bell etc... the hotel had very clean rooms great breakfast great customer service but the parking was the only bummer.',not_happy
id32179,' stayed here ------- for one night with my wife and two kids in a standard room. this was one of those special last minute expedia deals where all you know is the general location and star rating. - star for $-- seemed like a good deal. when you first walk up to the property the carpet is worn and threadbare and the brass-gold fitting and hardware on the doors are tarnished and dented. so i was bracing myself. check-in went ok and the lobby is quite large and impressive though quite dimly lit (to hide wear?). my first hint of possible trouble was that only rooms with king or (-) double beds were available. from my limited experience it is a bad sign when there are no rooms with (-) queen beds in that the hotel has possibly not been renovated in decades. went to our (-) double bed room and it was clean and appeared to be refurbished although oddly enough the door hardware and toilet seat (see pics) had appeared to be original equipment from the -- is or -- is. worst thing about the room were the beds. at first i was pleased that there was a mattress topper but then later that night it became evident why. i could not find a comfortable position to sleep in; i could feel the bed springs in the mattress whichever way i turned! i can only imagine what it would be like without the topper. at best i would assign a - star rating to this property but the beds were horrible. if it werent for the lousy beds and the nasty toilet seat i probably wouldnt have written this review. due to the very poor bedding i dont think it was worth $-- to lose a night is sleep. maybe the king beds are better? location is good with plenty of eateries only a --- mile away and the pool area is nice. i though a - rating would be a little harsh so i gave it a -.',not_happy
id32180,' first impressions are important to me. the unfriendly and unhelpful desk staff set the tone for my visit. the room was also very small and it looked like one of the pictures that had been bolted to the wall had recently been ripped down. overall a bad first impression. there are some bright spots. the location of the hotel is fantastic within walking distance of most of downtown. the gym was also superior although again the service was poor...they ran out of drinking glasses some of the equipment was in poor repair and the emergancy phone did not work. the staff in the restaraunt was friendly. overall good hotel bad staff with a few exceptions.',not_happy
id32181,' slick black design no carpets i thought the ames was not quite as comfy as i hoped. good room service if expensive. wifi not included which is somehow surprising.',not_happy
id32182,' my dh and i stayed here for - nights. the room was small and there is a park across the street which had people fighting all ngiht long. we heard sirens and fir engines all night long. the one positive thing about this hotel was its location. we walked all over and were ablt to walk to everything igf you are in good shape. e walked to chinatown linciln memorial smithsion museums and even to arlington cemetery.',not_happy
id32183,' the mark was outstanding. the room was spacious clean and bathroom well-lit. it is not inexpensive but we found the rooms & service to be exactly what we were looking for. i imagine techies would find the room acceptable as just about everything in the room can be operated by a remote. we found the staff to be friendly and helpful in making reservations. the proximity to central park and the met is a huge bonus. my husband thought it was great across the board. we ate one night at the hotel restaurant jean-georges and while it was all right i wouldnt repeat the experience. my husband found the food good but my dish was oversalted which says a lot since i am a huge salt fan. the service at the restaurant was good. the bar was convenient & full of entertainment. we frequently ended our evenings at the bar and were always able to find good people watching and conversation. it does seem to close on the early side of things although one night we were there they stayed open later to accommodate our group (at the request of one of the party we were chatting with).',happy
id32184,' i was given a room on the second floor overlooking a roof with ac units and a huge wooden structure blocking light not the view as there is none just the windows of the next building. the room is spacious but very noisy with an adjacent laundry chute the elevator close by and because the door no longer fits its frame you can hear everything in the hallway and see light from the hallway across the room. the bathroom is really old. the tv doesnt work because it has no signal. you can hear water being drawn from other floors and at -:-- they roll out trash bins in the alley right behind the window with such noise no one could sleep through it. the light bulb in the lamp on the night stand is low wattage so the room is gloomy. this room just should not be in service.',not_happy
id32185,' the grounds of the resort looked nice. but i was there for a conference so really didnt have a chance to use any of the resort amenities. my room really needed updating some repairs and a thorough cleaning. for the price i paid ($--- at the conference rate) the room was definitely not worth it. if youre going to san antonio for business i would recommend another hotel.',not_happy
id32186,' its moreover a business hotel then a family or a holiday hotels even though the rooms r good in size but bathroom with a stainless steel wash basin was disappointing .really not suggest if u have soo many good options on -- nd street @ times square.we stayed their for - nights n fourth day even after request we were not allowed for late checkout becas we had a late night flight back but on the whole it was an ok experience with westin .',not_happy
id32187,' we stayed here for the second time in august ----. our first visit to this hotel was in ----. the rooms have been upgraded nicely. it was expectedly smaller however with plenty of room for - of us our large suitcases and several shopping bags. it was very clean and we experienced great service when we checked in. the elevators can be busy at times. you cant beat the location only blocks from times square and the empire state building. access to the subway only feet away and an excellent location if you are flying in or out of newark.',happy
id32188,' the hotel has a great location and is very much in demand for conventions. there are two large towers and the elevator at least in the south tower took forever. of the five elevators two were out of service and one was reserved for staff for the four nights i was there. the housekeeping staff were even using the public elevators. although the fitness facilities are excellent the rooms are very dated and in need of a makeover. the bathroom looked like something fromt he early -- is complete with pink tile. the bathroom could have been cleaner and the furniture in the room was threadbare and worn. convention and meeting staff were quite helpful. check in staff were pretty indifferent to customers (i had to ask where i might find the elevators about interenet access etc.). definitely a business not a family or couples hotel',not_happy
id32189,' we stay for - nights. it is a great hotel the rooms were terrific staff very friendly and helpful and loved the cookies. would not hesitate to stay again or recommend it to anyone. very central location close to everything you need or want!!',happy
id32190,' this hotel was nicely located (within easy walking distance) near to the --th street mall (a mile long pedestrianized street with shops-restaurant on it and a free bus) and the sheraton where our meeting was being held. the hotel doesnt really have a footpath (sidewalk) entrance as such you just have to go into undercover driveway where all the shuttles-taxis go. check in was quite quick although it could have been quicker had the receptionist not tried repeatedly to get me to join the crowne plaza reward scheme. that is not what i want to spend my time doing after a long flight! we were high up in the hotel and right next to the elevator although it wasnt noisy. the room was a good size and clean although the air conditioning was a bit annoying. also there was not really anywhere to hang your towels so new ones were brought everyday. tea bags were provided but there was no means of using them without trying to put them in the coffee percolator. free wifi is provided. there was somewhere to eat in the restaurant but we never tried it. the hotel will arrange airport transfers at the standard rate ($-- in october ----).',not_happy
id32191,' the lobby of this hotel is gorgeous. and so as youre checking in you get excited to see how nice your room will be. i wish they had allowed us to sleep in the lobby rather than our room. there is quite a disconnect between the quality of the hotel lobby and the rooms...at least the room we stayed in. it was clean so that is a plus. however it was quite old and not updated at all. old as in: from the ---- is. not quite the historic decade we were hoping for when we booked this historic hotel. there were shower tile and in the bathroom floor. the bathroom mirror was corroded all along the bottom and there was a cigarette burn on one of the bed blankets. i dont know if we just got a non-remodeled room? additionally because it is downtown and our window faced the street we heard noise all night long. as a plus all the staff we encountered were very kind and there is a starbucks in the gorgeous lobby! we got this hotel as a deal on hotwire.com and so it wasnt as frustrating as it would have been if we had paid full price (even though i still feel that we paid too much money for what we got). but i would never pay full price for a room like this.',not_happy
id32192,' the westin coply place in boston was a pleasure to stay at. the staff were extremely helpful and friendly the hotel was clean and the rooms the usual comfortable ones ive come to expect from the westin. my wife and i requested a room upgrade and got one with a spectacular view of the river on the --nd floor....it really added to the stay and i would not hesitate to recommend the westin to anyone traveling to boston. the one copmlaint i have and it is not really against the hotel itself is that there is no self-parking at the hotel (only valet) and so if you want to save the $-- to self-park you have to park at copley place - and i found parking quite expensive ($-- for -- hours self-park). having said that though copley place is connected to the westin and isnt exactly a hike though it might force you to spend more money as you walk by some pretty nice stores! also i got a great deal staying at the westin by using the mystery deal on hotwire so that was a bonus :)',happy
id32193,' we had a great stay at this comfortable friendly and well situated establishment. it is not a hotel but they are quick to point this out so you are under no illusions. fresh linen and towels are available on request. the room was well appointed and the bed was very comfortable. the area was so close to all the main areas we wanted to visit. staff were very helpful and friendly and they made our stay most enjoyable. there is a small shop in the lobby and dvds are available from reception if you wish to have a quiet night in. we took advice from a previous review which suggested having a room away from the lifts and we had a very quiet room with no noise travelling from the other rooms. would certainly recommend the suites to others and would use them again. thanks everyone.',happy
id32194,' this place is just plain filthy. ive seen better hotels in backstreets africa. the bathroom litterally fell apart on the first entrance. if this city is supposed to be the capital of the western world. i was shocked to see the filthy streets the abject poverty of the homeless and the sheer hostility of the people that work in shops in new york. certainly not what you see in the movies.',not_happy
id32195,' we reserved a very comfortable and well-appointed --bedroom suite at the park avenue loews regency new york for a weekend beginning may - three nights at $--- a night. virtually everything was to our expectation and our --person party enjoyed their stay particularly breakfast in the library absolute joy. several times we discussed returning again to use the same space. but everything changed sunday evening. the adjoining suite erupted in an extremely noisy party every shouted word of which filled the living room of our suite. we called guest services and said we could not use our living room and please have the party quieted down. nothing happened. for the remainder of sunday we abandoned the living room of the suite as we had no choice but to confine ourselves to the most distant bedroom. the next morning paying my $---- bill at checkout i went over it all again and was assured that i would soon be contacted by management. subsequently the front desk manager telephoned me with a very sincere apology and volunteered an adjustment amount to my bill that clearly reflected that they took the situation very seriously. well go back soon.',happy
id32196,' i loved my time at the ace hotel in seattle. i came to this hotel after spending a weekend in portland oregon (at the original ace hotel). i sort of expected it to be the same but while the general feel was the same as in oregon it had a style and feel all of its own. i stayed in a double room. it was perfectly set out. cute art on the walls clean room with comfortable bed and good internet access. and great toiletries. the hotel offered a free self serve breakfast each morning and good communal spaces. i walked almost everywhere while i was staying in seattle and the location was great for that. it was about -- or so minutes from the markets and the surrounding restaurants and bars (bathtub gin recommended) were great. they also arranged a car to the airport that was cheaper than what lonely planet told me to expect for a taxi. would definitely stay here again.',happy
id32197,' omni austin downtown is in the heart of austin. it is about -- floors with - towers. it is eye candy when you walk in. the elevators face inwards to see the interior of the hotel. the staff is great the rooms are good not quite upgraded as other --- star hotels but good enough! be sure to sign up to be a guest select member it is free turndown service every morning and you could ask for late check out and online you customize the room how youd like it. some choices: down or foam pillows corner room near ice machine smoking or non etc...... they upgraded one of the couples with us to an executive suite b-c they had it available you might get lucky! be sure when you check in ask to have your parking validated. you have to park underground during your stay so make sure you ask to have it validated every time you leave the property. dont end up paying $--.-- each night. there is a medium sized pool on top of the hotel with table service and a flawless view. there is a jaquizzi as well. we had a great time up there hanging out and overlooking all of austin! it is located on san jacinto walking distance from -th street walking distance from stubbs bbq & a few other cool restaurants. it is located about -.- miles from congress street id recommend a cab or driving. overall if you want to be conveniently located near the downtown scene this is the hotel to stay at. the location is awesome as well as the hospitality the staff gives. this hotel could be wonderful for business or a weekend getaway!',happy
id32198,' i had never heard of duane street hotel before. i made a reservation through magellan vacations. i was looking for something in lower manhattan because we had already toured upper and midtown area earlier in the week. duane street is perfectly located in tribeca off a quite street but within waling distance of soho little italy chinatown and the financial district. i felt very comfortable and safe at this hotel. it is not flashy and does not come with a chocolate on your pillow but we did not come to sit in a hotel during our visit to nyc. duane street hotel was cozy and cooperative with all our needs. elvin the front desk concierge gave us great maps and recommendations. make sure you visit petite abeille for some fantastic belgian fare.',happy
id32199,' i know there have been a few travellers with bad experiences at the westin riverwalk so i was a bit hesitant on making it our homebase for three days to celebrate my parents --th wedding anniversary last july but over all we had a great experience. rooms were clean and appropriately luxurious staff were friendly david the concierge was helpful really nothing bad happend. however i do agree that the service is not really over the top which many might expect for a higher end hotel so can see how others might be dissappointed. we did not get charged for the $- bottles of water had no additional charges show up on my credit card bill weeks later like others have had and the reservation manager even gave me a substantially reduced rate on an extra night is stay. i would book a stay here again.',happy
id32200,' great staff great rooms great loaction. the staff is very helpful with any questions about anythng. always friendly and ready to accomadte you in anyway possible. rooms are always clean and the location speaks for itself with plenty of fine dining close by.',happy
id32201,' nice big rooms. a bit run down already. service is not perfect (laundry was late invoices not ready). the restaurant ambiance is terrible but the food quite good. i stayed there for - nights that is enough. but: very good value for money.',not_happy
id32202,' we arrived here not knowing it was the weekend of the air and boat show and so there was lots of people as this was right next to the lake. the front desk seems to always be busy but it moves pretty fast. we didnt ask for any room service so cant rate the service. the beds were made each time we came back. like many of the other comments the rooms are a bit smaller but very contemporary styling. beds are comfortable with clean sheets. the washrooms has wooden blinds and a wooden sliding door which would be good for couples but not for business companions or families. the showers were strong with the rain-shower head. the hotel seems to cater to younger people but that didnt deter us (we have - children) since we saw some --- yr olds there too. at night the downstairs bar and the rooftop bar gets a little crowded so the elevators takes awhile. late at night well see a bunch of young adults who seems to be drunk and just hanging by the valet parking throwing up and yelling. this hotel was close to navy pier and main streets for food and shops. if you do drive i would not suggest to valet park since it is very expensive. what we did do was park in the outdoor parking lot closeby which is much cheaper. overall i like this but dont love it. i would definitely try other hotels next time around.',not_happy
id32203,' on the good side this hotel was a good price for the location. very clean rooms and very friendly staff. on the more negative side the heater was very loud and there was not enough blankets on the bed. also the city noise outside was a bit intense even though we were on the -th floor and facing away from the street (especially the garbage truck emptying dumpsters around -am).',not_happy
id32204,' we stayed here in a queen suite with our - children. as it was a corner room we could see the marina and the bay. the overall look of the room was just a bit dated but we still enjoyed it. the kids loved the pool and according to some locals it was very cool outside so we had it to ourselves! (were from canada and were not about to let a little cool keep us out of the water!) for the room we had and the location we were with the value. the only noise i heard was when a seagull woke me up! will stay again when we are in the area.',happy
id32205,' we were able to stay for under $---. our room was huge and clean. we were there on the weekend and had to leave early. the breafast was late openingso we left with out it. we were on the rr side of the building heard the train once during the night. decent location for travelling around memphis.',not_happy
id32206,' a great hotel located right in the middle of detroit is downtown activities. the first sign that it was going to be a great stay was at the reception desk upon checken. holli was very professional helpful and just plain old good providing our group with recommendations of local activities in addition to what we had planned. our gorup of six had rooms within -- minutes of arrival. the rooms were clean and very peaceful. the breakfast was good with lots of choices of breakfast items. we were attending the detriot lions game and trying to decide if we wanted to walk the one mile route or call a cab when the hotel is shuttle service pulled up in from of the hotel. right on time! after enjoying the game which was the first win for the lions we briefly celebrated and departed the stadium only to find the doubletree hotel is shuttle service outside waiting for and of their customers. overall this hotel was outstanding and the service was very professional and frendly especially holli whom youll meet upon arrival. thanks holli!',happy
id32207,' we stayed at the homewood for - nights. we had booked and were charged for a bay view room. our room on the second floor did not have a bay view unless you count a small slot between two buildings dow the street. we were paying for - adults but had to call twice for bedding for the hide a bed. there were never enough towls wash clouths etc. for - people. breakfast items were plentiful but items that should have been served hot were luke warm at best.',not_happy
id32208,' le meridien on battery street in san francisco ca is a very nice hotel. nice hotel lounge and bar. great customer service. the room was lovely. well-decorated and spacious. but the room had not been thoroughly cleaned. there was a decent layer of dust by the fridge mini bar and bureau. if it hadnt been for proximity for a special event i would not have chosen le meridien on battery. the one plus to the location is being steps away from the pier and farmer is market. on sunday is many things were closed and you had to plan ahead before you came in for the night if wanted something else besides room service and the mini bar. the bone i have to pick with le meridien is that you have to pay for wifi service. they charge nearly $-- a day. in a city known for it is tech sector i think it is absolutely outrageous that we would have to pay for wifi. all of these things put together i dont strongly recommend le meridien.',not_happy
id32209,' i stayed at this hotel for five nights and was pleasantly surprised each day by how helpful and friendly the staff was. the front desk staff was awesome. clementine was a superstar – friendly and engaging. in my online reservation i requested a high floor and a corner room. my request was honored. i have stayed in both a corner room and a normal room. it is true that the corner room was very quiet. request it if you are a light sleeper or want total quiet. i was not bothered by noise in the normal room but i was on the top floor so that might have been the reason. the rooms are a bit smaller than other embassy suites were i have stayed in the past. i stayed by myself so it wasn’t an issue. breakfast looked very tasty – bacon sausage pancakes scrambled eggs made to order omelets potatoes biscuits oatmeal fresh fruit yogurt cereal and pastries. it was hard to resist all the options and stick to my healthy new year’s resolutions but i had lots of fresh pineapple and cantaloupe. unfortunately there was not fresh cut fruit on the weekend – only oranges. i did notice long lines for the made to order items. the manager’s reception was great too. there was an open bar serving wine beer sangria mixed drinks and non alcoholic options. again too bad i was not drinking alcohol but i had several club sodas with lime . on busy nights there is a long line had to wait about -- minutes. there were also snacks – salsa hummus olives snack mixes and nuts. no line for the food. another great amenity was the three computers in the lobby with free printing. if you are looking to feed yourself there is a grocery store (dominick’s) right across the street and a trader joe’s within walking distance. for shopping and dining michigan avenue is about two blocks away. i took public transportation to and from o’hare. the bus stops are less than a block from the hotel and connect right to the train. super easy to get yourself to the hotel for less than - bucks. two complaints. the heat in my room was not very powerful. maid service was slow. one night they did not get to my room until after -pm. the maid service carts were in the hallways for most of the day. and it took awhile for the cleaning staff to pick up dirty dishes from the hallway. overall i would definitely stay here again.',happy
id32210,' my husband and i spent three nights at the warwick arriving on november --. we got a great rate on priceline which may account for the fact that our room faced the interior (-th floor) and the sound of the building is outside heating units could be heard slightly. when asked about an outside view the front desk responded it would be $-- per night extra. we opted not to change room. other than the no view room we loved the warwick the rooms are clean well appointed and comfortable. yes as others said the room was a bit warm but again not a big deal for a short stay. the lobby is beautiful and i loved the ambience of the entire hotel. i definitely would stay here again as it is steps from moma close to subway and near great places to eat and shop.',happy
id32211,' got a great rate for the extremely cool hotel. kinda like the set of madmen meets lincoln park. staff was very polite guys wear handtied bowties and girls polkadots dresses. they said uniforms were from ted baker. nice touch. the room was average size for what you expect but did not feel like a hotel room. i recommend this to anyone.',happy
id32212,' we were so pleased to discover this little gem of a hotel. the staff were very helpful and friendly. the location is perfect for walking the downtown getting to restaurants and visiting pike street market or pioneer square. lots of shopping close by too.',happy
id32213,' the staff was outstanding. it is located in south austin which is close to everything you need especially downtown businesses. i would recommend this hotel to fellow business travelers.',happy
id32214,' this hotel has a great location and is walking distance to everything! the room itself was small nothing great or fancy about it. just average. i was on the --th floor but on the street side of the building. luckily i was high enough not to hear the noise when i was in bed but any lower and i think it wouldve been an issue. the tub in the bathroom didnt drain which was a bit problematic when taking a shower....if youre young and just looking to party in the big apple this hotel is perfect for you but if youre looking for a romantic getaway id keep looking.',not_happy
id32215,' yes it is close to everything. the arrogance of charging $-- a day for parking when the bellman was happy to tell us there was $-- a day parking across the street (and more within a couple of blocks) and charging hotel guests full price for fitness centre access is outrageous. ive stayed in numerous - and - star hotels and i have never paid for access to an in-house fitness centre. i am well aware that if i become a higher level hhonors member gym access is free but i wont give my money to a company that so shamelessly price gouges. here is an idea for management - instead of saying you try to stay in line with others in the area show some initiative and do something that shows a desire for excellent customer service - be leaders not followers. the buffet breakfast was only a few heartbeats above what ive had for free in - star hotels too.',not_happy
id32216,' the four points by sheraton midtown hotel is a relatively small new york hotel located across from the port authority (subway stop - bus stop - mini mall) in midtown manhattan. there appear to be - rooms per floor of the hotel so you will always be very close to an elevator. there are some very nice local restaurants a few blocks away in the hell is kitchen area of town. times square is a - minute walk away but you do not feel like you are located in the hustle and bustle of times square. the hotel is also just a few blocks away from the heart of the broadway theater district. it is possible to walk to central park from the hotel but it is more convenient to hop on a subway train to get there. the only (minor) flaw with the location is that it is very close to the local parole office which appears to be open weekdays during normal working hours. this being said my wife and i did not feel uncomfortable walking near our hotel at any time of the day. the police presence in new york city is outstanding so you generally feel very safe. the customer service at the hotel was outstanding. my wife indicated that she felt the maid service was among the best she had observed recently. check-in and check-out was quick and efficient. whenever we exited or entered the hotel we were greeted in a friendly manner and asked if we needed anything. i did not expect this level of customer service but i certainly appreciated it. if i were visiting this area again this hotel would be at the top of my list. it is a great value given its location cleanliness and outstanding customer service.',happy
id32217,' we stayed here on arrival from uk taking the taxi from the airport late in the evening. that worked well. the hotel reception was friendly the room was comfortable and the facilities excellent. we used the pool and gym. the trolley tours all stop outside the hotel and it is easy to walk into the prudential centre mall.',happy
id32218,' stayed in this hotel from july ---. let me say this is not a - star hotel id say its a -.--- star hotel with great location. my experience at check in was fine didnt take too long like expected. however if your booking through hotwire beware - times outta -- your gonna b dishing out an extra ----- a night for a upgrade. the rooms are tiny i would recommend a suite if your not traveling alone. my first room was located on the --th fl and much to my surprise when i went to use the restroom the toliet was filthy. and stayed dirty til the next day even after i went down to the front desk and reported it that nightnoone ever showed up to clean it. infact it didnt get cleaned til atleast -oclock the next day.i paid an additional $-- a night for suite upgrade only to lay on the sofa bed and have it collapse. when i tried to report it to the front desk i was promptly asked what i wanted them to do about it. they offered no solution to the problem. i had to suggest that my room be switched. once i was moved to the --th fl i had no other issues w-my room outside of the peeling wallpaper in the bathroom. the only other complaints i would have is the elevators are tiny and hard to come by. most of time its easier to get on one goin the opposite direction of where your trying to go. wifi is -.-- a day theres no micorwave to heat up leftovers so dont bother bringing any back. also the only fridge in the room is a mini bar that youll get charged for just opening. overall this hotel i repeat is not a -star hotel at all. however if your on a budget its a good place to stay because its close to everything. but if you can afford to stay someplace else on the mag mile than i would suggest you do so.',not_happy
id32219,' very relaxing environment and i just love how each area of the resort has something special to offer. each building of rooms is near a hot tub or pool and fire pits with great chairs. the golf course is in great shape with a pro shop and the spa offers great deals. more importantly the food is great !!!',happy
id32220,' my wife and i had the absolute misfortune of staying at the hotel indigo on a recent visit to san antonio to see our son who is in the air force. we come regularly and usually stay on the riverwalk. we had walked down the riverwalk on saturday returning very late sometime after midnight with no problems. however on sunday we did the same thing and returned to find the gate locked from the riverwalk back into the hotel. my son and i jumped the gate into the patio area in an attempt to contact someone to get my wife through the gate. this is where the nightmare began. we ran into a man named javier who is the nighttime front desk attendant. he told us he would not open the gate. we explained to him we were staying in the hotel and didnt know what to do to get my wife back inside. he said we would have to walk around and flat out refused to accommodate us. extremely upset at this point i had to jump back over the fence to take my wife down and around about a block to get to the front of the hotel where javier then refused to open the front door. having expressed my frustration with his policy and refusal to help us as i walked around apparently upset javier. (yes i was yelling about his policy and the hotel using a fair share of profanity but i was back over the fence and on my walk around the block at that point no where near javier) when my son let us in through the front door (he had remained inside the hotel) javier told us he called the police and we needed to leave the hotel. i explained to javier that we were staying through tuesday and he told me we werent anymore. we would have to check out immediately. main problems as we see it: -javier should never be left unattended to deal with guests in any way. he is in the hospitality industry after all. he should be made aware of that. -we did not receive any hotel information on check-in and there wasnt any in our room. we had no idea of any of the hotel amenities including riverwalk access hours etc. we looked for it and sought it out the next morning. we could not find anything in our room or posted in the common areas of the hotel. (we had no problem the night before so we didnt expect a problem on sunday) -even though there is a policy in place (that wasnt communicated to any of us upon check-in) occasionally an exception should be considered when simply unlocking the gate to let my wife through would have taken considerably less time than his alternative.',not_happy
id32221,' great locationstaff was excellent and friendly.room was spacious and clean.tall tower had great view of the bay.parking a little pricey at $--.-- a night and they block off qute a few with cones but all in all was an excellent stay',happy
id32222,' my boyfriend and i stayed for - nights in mid-december and had a wonderful time. the hotel is perfect if you plan to go to some broadway shows...many theatres are mere meters from the front door! our room was clean and very comfortable. it was cleaned every day and fresh towels and sheets provided. we didnt try the food but there is a great diner across the road (ellen is i think). it is a bit tacky but the burgers are fantastic (only if you can stomach the singing waitresses! well we thought it was a bit of fun.) hotel staff were friendly and when we were leaving they provided a car service to jfk at a flat fee of -- dollars which we thought was good value. the doorman will call car for you (we got ours immediately though not sure if there is usually a wait). to sum up i would definitely recommend the hotel. ive read a lot of reviews here and really dont understand the comments about the elevators...there are four elevators and we rarely had to share one nevermind queue for one! oh dont forget to ring ahead and ask for a room with a view! we did and it made things extra special.',happy
id32223,' w is chic and trendy. i liked it. my parents? not so much. they werent into the club-lounge scene at night and how dark the hallways were but they were with the size and cleanliness of the room and bathroom. the beds are heavenly (well they are simmons heavenly beds)! so plus and comfortable and warm. im buying one for myself next month! lol! and i really liked the soaps shampoos etc...it is bliss (no pun intended but seriously the w uses bliss spa products)! the staff greeted us when we walked in but that was it. we looked for the concierge a few times but couldnt find him. he was never at his desk. thankfully we found what we needed. we didnt eat at the hotel restaurant as we were warned that it is expensive but the w is within easy walking distance to pike place market and the elliott pier. the neighborhood is safe but there isnt much around in terms of shopping and restaurant. luckily the shopping district is about a -- minutes walk. upon checkout we were promptly greeted by the woman at the front desk and a bellhop helped us with our bags and flagged a cab. i would stay here again but if youre older then these types of hotels may not to be your liking. like i wrote my parents liked the room but not the club scene in the lobby especially when we arrived back to the hotel after --pm.',happy
id32224,' stayed for - nights - as per other reviewers yes the room was a little on the small side but made up for it by being quiet clean and comfortable. location was great - a - minute walk to the back bay station then on to anywhere in boston from there. special kudos to the front desk staff - they were very friendly and helpful and did all they could to make my stay a pleasant one. great coffee too!',happy
id32225,' this hotel should not be considered a discount hotel as it offers everything you would expect in a full-priced hotel! lovely very clean very comfortable rooms with new beds and linens; very helpful staff; and close to everything. great for a trip with friends family or for a couple. the included breakfast was also great. overall just a wonderful hotel.',happy
id32226,' rooms average around --- a night. however the money is worth it! this hotel has a great staff and awesome amenities. the location is also pristine.',happy
id32227,' me and my - girlfriends stayed at this homewood suites in san antonio texas. the staff were friendly the rooms were spacious and clean.. the free breakfast the next morning was wonderful!! the hotel is very close to la cantera fiesta texas and other great places to see. we were very pleased with the hotel and the suites come with a fridge microwave coffee maker and stove top. the tv is were awesome too!! i would highly recommend this hotel to anyone wanting to stay in the san antonio area!! thank you homewood suites!!',happy
id32228,' i stayed at the hotel for a week because my conference was on-site. the room smelled a little strange but was clean. the general feel of the hotel is outdated. after a couple nights i got the sleep-number bed dialed in and it was comfortable. there is a bowling alley next door and a decent mexican restaurant next to that which was convenient. they were doing construction on my floor so it was pretty cold in the hallways and the room temperature was erratic. overall it was a decent stay but i probably wouldnt stay there again. this place definitely needs a renovation. it has seen it is glory and is starting to slide down.',not_happy
id32229,' my boyfriend & i stayed at the ws hotel in early december & could not fault the hotel. the staff were friendly & helpful the breakfast of fruit bagels & tea-coffee was great & the internet access was very handy. you could either use the wireless internet in the lobby or use the internet in your room using cables supplied...of course you do need your own laptop. the hotel is located in greenwich village which is a funky - retro area to explore. we stayed in a deluxe double room however i would suggest to get a queen deluxe double room. the double room was smaller then most average european hotel rooms however we still really enjoyed our stay and we had - large suitcases! i booked this hotel via their website (which i found to be the best deal at the time when i booked in june --) however i was unsure about staying at the hotel because of previous reviews. i would highly recommend this hotel to anyone staying in new york & we will definitely be staying at the ws hotel next time we are in new york.',happy
id32230,' just spent - nights at the marrriott waterfront seattle using marriott rewards point. often when using marriott points i have been given less than desirable rooms this was not the case at the marriott waterfront seattle hotel. this was an absolutely perfect stay at a beautiful hotel. the room was very clean and comfortable with a small balcony providing a waterfront view. the location is perfect for waterfront activities as well as visiting the pike place market. walk out the front door and a starbucks is right across the entrance from the hotel. i cant say enough about the professional and friendly service we received from every staff person we encountered during our stay. marriott waterfront seattle - thank you for a most enjoyable stay!',happy
id32231,' the downtown standard is a great hotel. valet bar drinks room service and the restaurant can be a little pricey but the room rates are relatively low so it balances out. the decor of the hotel is very cool and the rooms are very modern. and while the reception staff are not overly friendly they have always been cordial and professional. we often go to the rooftop bar and the bartenders wait staff and security team are always good to us. one thing to note though is that this definitely seems like a party hotel (at least on the weekends). every time weve stayed there are always many parties going on in the rooms around us. we dont mind this at all though and if you dont either then definitely stay there. it is a ton of fun!',happy
id32232,' we stayed at dupont circle hotel over thanksgiving. we were given a great room on level -. the room was newly refurbished and had everything you needed. we also used twice room service where we had good quality meals and a friendly service. at the evening of thanksgiving we enjoyed a typical meal at the hotels restaurant. we would definitely return to the dupont circle hotel when going back to dc.',happy
id32233,' guest services (lynn venable) outystanding above and beyond service during entire visit.',happy
id32234,' i was very disappointed. i am an adult male traveling with my mother making two beds a necessity. we are meticulous about making sure to book rooms with two beds or we dont book at all. so im sure you can see where this is going. we showed the check-in staff our exact paper that specified our room was to have two separate beds. we were told there were none available. the staff however was very accommodating and told us they could get us a roll-away and then upgrade us to a suite. fine ill rough it for one night. so we head up to the room after being told the roll-away is on it is way. -- minutes pass nothing. we call back. another -- minutes pass nothing. only upon the third call (-:--am) do we finally get a roll away. we sleep. so the next night we go to the front desk to get keys to our suite. ok now this suite is going to have two beds? oh well it has a couch that turns into a bed. yeah but i didnt pay $--- a night to sleep on the couch! this is a four level upgrade im sure you will find it satisfactory. ummmmmm...no actually. i appreciate your effort and generosity on such a large upgrade but if our problem is that our room has only a single bed upgrading us to a nicer room with one bed doesnt solve the problem that needs to be solved! so that was that. we paid $--- a night for one of us to sleep on a hide-away bed for a week. lame. the ac units in the rooms are useless and youre discouraged from opening the windows. it takes the strength of the incredible hulk to get them open anyway at which point youre met with the loud buzzing of generators. the bathroom is the (only) highlight. our suite had a fantastic tile walk-in shower. shower head was high and heated up plenty fast. sink was granite with plenty of space to put your stuff. the usual fare was provided. to cap off the trip for some reason the very last night they decided to remake the sofa instead of just leaving the bed down. around we went again. called at -:-- come back from dinner no bed. called at - nothing. called again at -...finally someone came to make the bed down. common areas are beautiful (you have to sneak your way into some of the ballroooms) and i did feel for them that has to be expensive to maintain but that shouldnt fall on us. con your way in to take pictures of the common areas but stay somewhere else.',happy
id32235,' typucal budget hotel charging capital city prices. if you are from outside us dont forget that taxes are not included in the quoted price. i have never been able to understand why the full price is never show. handy for getting into town on the metro which is a five minute walk then ten minute ride. stations are gloomy but appear to be safe. rooms were spacious; bathroom clean but shower and other fittings installed by an amateur - they worked ok though. giant supermarket open late next to metro on east side of street. we toured vurginia from here so avis-budget car hire on site was handy. the ring road is nearby so no need to drive through city centre.',not_happy
id32236,' this hotel was amazing. i cannot get over how incredible the staff were i had so many questions and they managed to answer all of them. they were all really friendly too! the rooms were large and clean the bed was so comfortable and it was so nice to be able to cook for myself! the location was great streetcar and buses at the doorstep! it was such a great hotel it was the newest hotel i stayed at on my trip and i was a bit sad because it lacked character but the staff made up for it! did i mention how great the staff were?',happy
id32237,' i really want to like this hotel. the location and price were very good and the concept of a smaller room with a large common area on the lower level was cool - more like europe. the beds were very comfortable and the staff members were pleasant - especially the latino support staff. the hotel is close to the subway. but - the coffee maker didnt work and when i went to the lower level in the morning to get what was advertised as available coffee there was none. the desk clerk told me it wasnt out until - a.m. the clock didnt work. the toilet ran like mad each time we flushed. and the final blow was when we went to the garage with our stamped parking ticket we were charged $-- instead of the advertised $-- a night which should have been $--. the attendant was on a speaker and couldnt help us because it was sunday. when i contacted the garage they said that the sticker was placed incorrectly on the ticket by the hotel. they kindly refunded our $--. i really think this series of things was a fluke because i carefully vetted this hotel before booking - so that is why i rated it very good and we will probably stay there again when we return to chicago.',happy
id32238,' #name?',happy
id32239,' we have been to indianapolis many times as student representatives for the student unions. this time we were travelling as a large group of students. most of the students being mature students. however we all had budgets to meet as we were on a shoe string budget. we managed to find a hotel near the centre of the town of indianpolis near the centre which is quite a business centre. anyway it met all the requirements it was clean all the rooms were en-suite and the price per night met with every ones budget. the price included breakfast. the walk to the centre was not to far. the centre is quite business like and not much to do. we went to the zoo and parks. there is a large mall well worth a visit. the receiption staff told us all me needed to know about shopping excursions and were we were having our meeting. all in all would not go back as there is not much to do. but we were ther on business and everything we required was there for the asking at the hilton. breakfast was excellent a selection of cooked food buffet all self service. i would highly recommend this hotel for short stay and business visits .',happy
id32240,' i stayed at the bostonian for one night with my daughter. it is convenient to many of the historical sites on boston as well as some wonderful restaurants. the north end is just a couple of blocks away with its fantastic italian dining and pastry shops. even closer is quincy market for more casual dining and shopping.',happy
id32241,' we were so excited about this hotel when we entered the lobby to check in. unfortunately we were dissappointed when we entered our suite. it was large i will give it that. it had two bathrooms a separate sleeping area and a living room- dining room area and several balconies. we got a regular room for our kids as well so we had plenty of space. however the room was not well appointed as i would expect in an intercontinental. the furniture was old the walls stained and the place smelled musty. unfortunately because of our travel plans we had to stay here for - days and paid a fortune! the pool area was nothing special and had no bar or attendant. the only redeeming feature to this hotel was the house car which took us to the westfield mall and rodeo drive. the next time we come to la we will stay elsewhere.',not_happy
id32242,' just returned from a - night stay at the hotel @ times square. the hotel was very well kept in a great location. everyone from the hotel that we came into contact with were very friendly and helpful. the only complaint that i would have it that the bathrooms smelled terrible. we bought air freshner and it did not help. not sure what the problem was but it was impossible to ignore. because of this i would not return to this hotel.',not_happy
id32243,' it is a small older motel with very good managers. they are helpful and always polite. the rooms have some renovation but always clean. the location is good because it is close to van ness ave. and you can easily get to bus or train. free parking that is huge in san francisco. the price is good for sf but dont expect a - star motel. if you are looking for a place to stay with friendly hosts free parking and a continental breakfast it is great. it also has a burger king and pizza hut on the corner. other reasonable restaurants nearby.',happy
id32244,' hotel was in a great location. the hour and breakfast for free really make it feel like you are getting extra. the kids loved the room. parking is expensive but it is chicago so it is expected. we had a great time.',happy
id32245,' anisur our front desk manager was very helpful and provided us with excellent service. rooms are nicely decorated flat screen tv is and all staff were very friendly. would highly recommend.',happy
id32246,' i stayed at the city club for the first time in march. the small hotel is very nice quite and has a feel of quality - the reception staff was delightful. the room was a little dark for working but high on design....the bath room was the best. overal this was a great find in a city where it is sometimes had to sleep',happy
id32247,' my family and i stayed at the ritz for - nights on a weekend. the hotel is in a beautiful location battery park. on the weekend it was nice and quiet and relaxing we are used to staying uptown. the doormen were very helpful and checkin was easy. we had a weekend plan so we were able to get breakfast for free. the rooms are greatlarge and the beds were very comfortable. we requested a view of the statue of liberty and ellis island which was great! the room provided a telescope so we were able to see the statue of liberty up close. every night they pulled down our beds for us put on classic music and gave us chocolates. the bathroom too was spacious. it was very quiet at night we did not hear a thing. we rented an in room movie which was also a lot of fun. the hotel is great and i hope to go back one day.',happy
id32248,' it is located near the interstate high. city buses are available near by. people who work are very friendly. so many restaurants are nearby. it has great contenental breakfast. lobby has real green plants',happy
id32249,' my husband and i stayed here during a weekend getaway from --------------. the location is fantastic the staff is friendly and accomodating. the free breakfast was good and included dry cereals and milk baked goods bagels fruit juice and the ever-present capuccino bar. we stayed in a queen room and it was spacious enough for two as was the bathroom. my only complaint was i found my pillow to be too hard and too thin but my husband reminded me im very fussy about pillows next time ill bring my own. check out time is noon but the staff cheerfully stored our luggage until we were ready to leave the city mid-afternoon. you definitely receive personal service and some nice extras at this hotel.',happy
id32250,' i have stayed here before and really like the location and this hotel. i found a great rate online and booked with a request for a water view room on the -nd floor with a balcony. i was given exactly what i requested. i also arrived at -:-- a.m. on check-in day and they allowed me to check in that early. the staff was very friendly and helpful. the room had a nice view and the bed was very comfortable. one thing i hadnt remembered from previous visits is that they charge $---day for parking a car at the hotel. this is the only negative thing i have to say at all about my stay.',happy
id32251,' fabulous. i was looking for a place to stay in san fran while i was up for an open house and i decided to go with coventry motor inn. reviews were good and the location seemed perfect so i made my reservation and stopped in in the afternoon. the inn is located off of lombard street a little ways away from golden gate park and fisherman is wharf but it was a great location. not too busy and only two blocks away was chestnut street with a ton of nice little stores and places to eat. the parking is at street level reception was friendly and the rooms were great. big king bed nice television wi-fi a table and a bay window made the room quite lovely. the best part? under $--- dollars for the night. perfect. street noise can be a bit loud if facing lombard but other than that it was a great place that i would definitely stay at again.',happy
id32252,' for a quick trip up to philly this was perfect. nothing fancy...a standard chain hotel but at a great price. we had two double beds - the room was spacious and clean and with a decent breakfast included i have no complaints. we walked to the franklin institute walked to dinner walked to reading market. parking was an extra $-- but we could come and go as we pleased (although be sure to give plenty of time to get your car out - they are all parked in behind each other with the attendant playing a real-life version of the game rush hour to access your vehicle). would definitely stay here again.',happy
id32253,' pros. great price clean room upon arrival close to good places to eat customer service location in city cons wifi was not working had to go to lobby to use didnt clean room real well a couple of times small parking places no breakfast provided our stay for four nights was good not great. of course we didnt spend a lot of time in the room so it the minuses werent horrible. id call it average overall. we got a very good price using expedia. it wouldnt be my first choice to stay there again but i wouldnt have a problem staying there again.. if that makes sense..ha. kids were happy because the tv was nice.. they are easy to impress!',not_happy
id32254,' arrived at the hotel two hours earlier than the booking in time but were still able to book to our room which we were very relieved about after a long flight. the room was large and clean. vending machine for drinks on each floor which was very handy. all the staff were very helpful and friendly throughout our stay and went out of their way to help particularly when it came to checking out and arranging our transport back to the airport! very impressed. enjoyed a lovely breakfast every morning in the hotel resteraunt before venturing out for the day . very fast and efficient service. really good location couple of blocks from central park and times square. good budget hotel you get what you pay for and a little bit more! we thouroughly enjoyed our stay.',happy
id32255,' enjoyed our stay here. staff was pleasant and was able to check us in quite early with no hassle. no fee for storing our bags until the room was ready. our room faced the pool which was a bit strange as it was very crowded due to unseasonably warm weather. beds were fine ... not great. bathroom was the only down point. it is modern but not really as functional as it could be.',happy
id32256,' if youre looking for a holiday inn this isnt it. the algonguin is the longest operating hotel in manhattan. the rooms & baths are small and not particularly luxurious beds are comfy- service exceptional. we have stayed in many hotels in mnahattan- obviously much newer- but none match the service at the algonquin. christian the bartender was superb as was the concierge. ive seen other negative reviews but those travelers obviously didnt do their homework. double beds in the longest running hotel in nyc? go to a chain. complaints about cocktail pricing? have you been to manhattan before? those expensive cocktails were extremely high quality with fresh ingredients and fresh- squeezed juice when applicable. it is a quirky historical spot in the very best location with unbelievable service. we just booked our second stay and it is the only place well stay from now on. the staff continually asked how they could improve as they were just purchased by marriott- we responded with mini-bars upgrade the baths glam up the room decor (lobby is special)- but you cannot beat the customer service. they made us feel like royalty and that we were home at the same time.',happy
id32257,' i just stayed here this past weekend and we booked on hotwire. when we got to the hotel our group was upgraded and i stayed in a suite...i think the whitehall suite. rooms are very clean and the suite was spacious. my only critique is that since this is an older hotel i could hear every horn and siren on the street.. i was on the --th floor. although it was extraordinarily loud it was very noticeable. a light sleeper might have issues',happy
id32258,' i had made reservations and prepaid for a club suite for four nights at the sheraton indianapolis several months in advance. when i arrived at the hotel they immediately informed me that they did not have a room for me for the first night and were going to try to get a room for the second night but if i wanted a room sooner hed be able to give us a smaller room. the manager rushed us out of there that first day shuffling us off to another hotel without an explanation why and just handed me a piece of paper and told me to give it to the other hotel. then the bellhop walked us across the street to the other hotel and we were given a very small room. after contacting our travel agent we were given a larger room with a view similar to the club suite we had reserved at the sheraton. we had made plans to visit the local zoo but had to cancel them because we had to be out of the first hotel by - pm and the sheraton never informed us if-when our room would be ready so we had to wait around the hotel. they never called us we had to contact them first. in the morning we carried our luggage back to the sheraton and were able to check into the club suite that we had originally reserved. the food amenities provided with the club suite were average and there was no attendant to keep the kitchen area clean and the food trays were empty alot of the time. rooms however were kept clean and the valets were extremely polite. for our trouble the daily parking fees of $--.-- was waived but only because our travel agent insisted on it; the offer wasnt generated by the sheraton.',not_happy
id32259,' this is the best lower priced facility ive stayed at. ive stayed here --+ times in - years and the quality has been consistent the indoor pool area is nice and the whole facility is updated and kept clean and the staff are friendly and helpful. if you need a reasonably priced (about $---day) clean good looking and quiet facility to put up family friends or business associates this is an excellent choice.',happy
id32260,' we spent - nights at the milford plaza last year and stayed on the --th floor in a corner room we had views out to hudson river and up -th ave. the room was small by our usual standards however compared to other hotels in nyc small rooms seem to be the normal. the room contained a bed wardrobe and a set of drawers with a tv on top which is all we needed. the bathroom had a half bath basin and wc. check-in went smoothly and quickly the concierge arranged for our bags to be taken to our room for us and helped with confirming excursions we had booked via expedia for us. the hotel is in a good location just one block out of times square there is a really good place to eat just down the street called juniors we did breakfast and dinner here a few times. i would recommend staying at the milford plaza for the right price there are better hotels near by for the same price.',not_happy
id32261,' made a quick trip to phoenix to see relatives and catch a few spring training baseball games. staff seemed friendly and helpful. room was fine and normally id say it was a decent courtyard location but the loud neighborhood requires mention. the hotel is right next to i--- which naturally leads to freeway noise. but i found the bigger problem to be the amusement park located across from the hotel on the west side of the freeway. even with the doors and windows closed in my room i could clearly hear music blaring from the park until at least -- pm on a saturday night. it was so loud; i thought the music was coming from within the hotel! for early and-or light sleepers beware.',not_happy
id32262,' i wont take up a lot of space repeating what others have already said. the location is good the lobby is beautiful and staff really try to be friendly and helpful but the rooms are really basic. not much better then motel -. if you are not going to spend a lot of time in the lobby try to get a better room somewhere. we didnt use the restaurants or bar. i dont see the need to spend $--++ on breakfast when there a lot of great places nearby for less the $--. the first room we were put in did not have a working phone or mini bar fridge. the second was ok and larger but there really no views. generally it is quite. newspapers are available at no charge from the concierge. and why should you pay to use the gym and $-- for in room internet. i know it is new york but they are really taking advantage of their patrons.',not_happy
id32263,' the hotel was clean and tidy and check-in was quick (there was no one else checking in at the same time as us). room was fit for purpose but nothing special. the lighting in the room wasnt really sufficient and the glazing wasnt sufficient to keep out all the street noise but as we live in a city we were used to it. the bed was very comfortable though. and the location was great. we had no idea what was in the hotel though. the in-room information wasnt very forthcoming e.g. we didnt even know that they had a buffet breakfast available and their restaurant was very well hidden as we didnt even know it existed! we were glad that the fridge was empty upon arrival as we were able to pop to the local store and stock up on soda and chocolate rather than paying extortionate room service prices. staff were ok and pleasant enough but just didnt seem that bothered and it wouldnt have hurt them to break a smile - particularly in a tourist area where people just want to be on vacation and enjoy their trip. it put a bit of a damper on it for me. id probably select somewhere else to stay if i were to go back to sf.',not_happy
id32264,' two-night stay in early december ----. service levels unfortunately depend greatly on the individual employee you encounter. i was checked into a standard room with a non-working tv and two double beds (im ---.) when i returned to the desk at --:-- pm with all my luggage in tow i said well have to try again - the tv wont turn on with either the remote or the button on the tv. without looking up or giving me any eye contact the clerk said well have engineering go up in a bit. this is at --:-- pm. not the answer i expected or was looking for; certainly no apology or empathy. so i escalated with well given that im --- id prefer a king bed anyway so let is go ahead and try another room. the clerk is response: we dont have any king rooms left. said in a flat tone of voice still without eye contact. lucky for me the clerk who had originally checked me in (with good hospitality) came out at that moment and recovered nicely for the other clerk immediately placing me in what pp calls a junior suite but what is actually a larger corner room with a king bed. if this pan pacific property reminds you of a hyatt with its vertical interior atrium room arrangement it is because it is a portman pre-hyatt design. lots of thick walls thick marble thick circles. the rooms themselves are large and reasonable but dated. bathrooms are generous but very family affair-buffy-jody in their decor - too much almond-beige including all fixtures. the tvs in the rooms are far too small and with only standard-definition signals coming in the result is a too-soft smeared picture. this is not a hotel to stay in for any views of the city. additional snarky service was experienced at the hotel bar and by the concierge. my colleague asked the concierge if he had any tape to secure a box. without looking up the employee rummaged in a drawer produced a roll of plastic tape placed it on the counter and went back to their paperwork. for this class of hotel one expects at least certainly sir here you go; would you like me to secure that? do you need it sent anywhere? was evidently beyond the comprehension of the employee.',not_happy
id32265,' affordable downtown location -- we got upgraded to a suite which was large quiet and comfortable. the full kitchen is great because you can bring leftovers home ! very friendly staff. big closet fast free wifi. great free breakfast if you get up early. and this was during christmas when things could have been crazy. a few minor things: the queen bed is small neither remote control worked (though they replaced them within -- minutes) they ran out of cookies one night (oh no!) and we asked for a high floor but only got the eighth. all in all a nearly perfect stay.',happy
id32266,' just returned from spending two nights on business travel and i was very comfortable here. the staff were all very friendly and the rooms were nearly spotless albeit a tad stark looking. i liked the open atmosphere - it felt more homey and safe that all rooms opened up to middle of the inside. the lounge-bar-lobby had plenty of room to hang out drink a coffee or wine. einstein bagels was a plus and one woman who worked there was perhaps the friendliest service person ive ever come across so early in the morning. while i didnt eat at their restaurants the fitness center was very clean and enjoyable. i normally stay at the omnipresent but i would consider this one while in houston again.',happy
id32267,' we were in town for the pta convention representing an economically disadvangtaged school. the room was reserved and they put $--- hold on my friend is card. upon check in her card was declined only to find out because they tried to put another $--- hold on her card instead of using the same approval that got the first time. so i agreed to use my card. i agreed to $--- hold because we were paying cash on check out. they charged my card three times due to an employee mistake and refused to fix it! i am still battling it out. it has caused a bunch of bank fees to be put on my account still adding up to $--- in addition to the fraudulant charges. and if that isnt bad enough we didnt sleep a wink! it was horrible. the only thing they said to us well....atleast we took care of it and people were arrested. that made me feel tons better! upon leaving the elevator had empty beer cans in it. upon informing the front desk they said house keeping would be in an hour to clean it up! the elevator smelt horrible and all they had to do is go pick up the cans but they choose to leave it there for housekeeping. horrible sevice horrible stay and continual problems. wouldnt stay there or any other ramada ever again!',not_happy
id32268,' my group and i were very impressed with the good price of of hotel. our rooms were very well equipped. we were close to restaurants and other amenities. the hotel made our get away a great time for all. the staff were friendly and gave us great advise on places to see. we would recommend this hotel to others. beds were soft and comfortable and the rooms showed well.',happy
id32269,' according to the people here this hotel was updated - years ago my advise? never use this designers again this hotel is old looking ugly rooms expensive great location but that is not enough to qualify as a top hotel.',not_happy
id32270,' we stayed here over the thanksgiving weekend. the breakfast room is extremely crowded with scarcely room to move between the tables. my biggest problem was the charging for the nintendo. we didnt even realize that we were being charged for my - year old playing it and then ended up paying around $--- in extra charges. it turned out that some of the almost $- per session charges were for --- minutes! my mother saw the screen once and it said that it was $-.-- per hour but that is not actually true. it is $-.-- as soon as you start and then if you start again later it is charged again.',not_happy
id32271,' i stayed here with a friend on the --th of august. the hotel is in a decent location around about a - minute drive upto hollywood blvd and around about -- mins to universal etc. its easy to get to and find with its location on wilshire blvd. we had a smoking room on the -st floor. no great views just onto the street. the bathroom was cleanish and the bed and sheets appeared to be clean. overall i had a better room and better service at motel - which is $-- cheaper that the ramada!',happy
id32272,' we chose this hotel for a recent trip to chicago because my boyfriend had stayed here on a previous trip and because of it is proximity to wrigleyville. worked our perfectly! easy walking distance to wrigley and a quick and inexpensive cab ride to other areas in the city. rooms were on the smaller side but adequate and nicely furnished with a microwave fridge and keurig machine in each room (what a pleasant surprise the keurig was compared to normally bad hotel coffee!). somehow we ended up in the only room in the entire hotel without a safe (at least that is what they told us) so if you need a safe dont stay in room ---. when i called the front desk to inquire they did offer to move us but we were already unpacked and it wasnt that big of a deal. they a also offered to keep some things for us in the hotel safe but that wasnt convenient. rooms were clean and comfortable and although overlooking n. broadway avenue very quiet. we didnt use the wireless so cant comment there but the computer in the lobby & it is attached printer was very convenient when it came time to check in for our flights home. the included breakfast was pretty basic basically an enhanced continental breakfast with hard boiled eggs and sausage gravy. we only took advantage of it one day. not a lot of space to sit for breakfast if it is raining outside (it was the day we did) as most of their seating is in the courtyard (nice courtyard by the way) but there was a small table and two chairs in our rooms which made for a nice breakfast spot. although if i were you id head across the street to ann sather is for cinnamon rolls! we didnt park a car but our friends did and parking seemed to be fairly easy and convenient although the garage is next door. overall this was a great choice for us for our recent trip to chicago! would definitely stay here again.',happy
id32273,' odor in the hallways smelled of musty dirty carpets. room not cleaned well; flat surfaces (tables and counters) in our pool-side had food leftover from previous guests. two nights in a row there were very loud parties and music that continued after repeated calls to management. not what i have come to expect from the fairmont chain.',not_happy
id32274,' after last year is stay i had no qualms about coming here again. our room this time was a lot smaller and looked out into a brick wall. not the best but you dont come to washington to spend a lot of time in your hotel room. room was still clean with spotless linen and loads of fresh towels but ac still noisy. again we skipped breakfast here and ate at cosi just up the street.',not_happy
id32275,' for a $--- night stay in philadelphia (not nyc or dc) at a brand new hotel you would think that the place would be extremely nice. well the only thing that was really nice was the bed. other than that everything was so overly designed (they have a hotel ambient soundtrack and the lobby art is terrible and tacky with white extension cords hanging limply down the beautifl woodwork) yet poorly designed: there is no bath just a stall shower with a towel bar sheer across the bathroom scratchy towels wi-fi for sale (ive been in saigon hotels with free wi-fi at this point) no little extra sundries like even marriots offer. the service was slow and only moderatly friendly and did not offer the option of a late checkout. unless its free i have no plans to go back.',not_happy
id32276,' we loved our recent stay at the topaz in d.c. we are loyal to kimpton as often as possible since their hotels are great. the topaz offered us excellent service for a very fair price. we loved the large room with exercise bike and yoga equipment in an alcove. the bed was wonderful and there was even a sofa in the room and a huge flat screen tv. the breakfast bar was really good and we tried the zodiac cocktails which were delicious. parking the prius was free because of their hybrid program. from the hotel it is an easy walk to dupont circle and also to the trendy clubs and restaurants on --th st. nw at q and r streets. we ate at the tabard inn next door--lovely and very good but rather expensive. we also liked n street where the topaz is located. it is charming and tree-lined. ask for a room facing n street. we stayed on the other side and the view was nice but not as charming. ive also stayed at the palomar (a kimpton hotel) the melrose the river inn the hyatt the donovan house and others in d.c. of those the palomar and donovan house are best. but well come back to the topaz when we have a chance.',happy
id32277,' stayed at this hotel for - days while attending an workshop. the best thing about this hotel is the location - - blocks away from the union square. the staff and the concierge are very helpful. the room - you get what you paid for and unlike some other reviewers who had mentioned about the noise i didnt find that to be an issue maybe because i was staying on a higher floor. yes the bath and shower can be better but having said that it was not very bad too - it was functional and working. the wifi speed was adequate. the breakfast could have had more options but i enjoyed the cheese and wine reception in the evening. you also get a shot of tequila on checking in - nice touch!',not_happy
id32278,' my husband and i went to new york for a few days in june to visit family on the upper east side and chose this hotel at the last minute. we were so glad we did! the staff and service were incredible. our room was lovely and comfortable with a view of the ues. it is pricey but it is worth it to be at a luxurious but subtle hotel. and the bar is great: cozy and great for drinks with friends. i hope were lucky enough to stay there again!',happy
id32279,' i stay in this hotel - or - times a year on business but would have no hesitation staying for pleasure either. great location excellent staff lovely rooms. if you are not a big chain kind of person this is definitely the place in boston for you.',happy
id32280,' we had a great time at this hotel. the staff was incredibly friendly and accomodating. the location was great and the room was fabulous. we stayed in a suite for a bachelorette party and the space was perfect. there was a large sofa area that was really cute and fit ten women comfortably (sitting on the sofa floor and lounge chairs). we also fit a roll-away bed in the room and still had plenty of room to move around. in addition we also had a non-suite room with a queen bed. the room was a bit small but was still very clean and comfortable. the rates were very reasonable considering the location (especially for the suite). i would definitely stay here again.',happy
id32281,' very well appointed rooms excellent front desk service. annoying wifi problems which were solved by the morning. plastic under sheet made for an uncomfortable nights sleep. worrying crack all round bath with black mould.',happy
id32282,' service is super friendly and helpful. the rooms are everything you expect from a holiday inn express -- clean reasonably comfortable but you wouldnt call it luxury. be careful not to get a room by the highway. the staff was kind enough to move me as soon as i realized what side of the building i was on but if there had been no vacancy on the other side my experience would have been a lot worse.',happy
id32283,' june -- ----. the stay at the beacon was great. the location is ideal for first time visitors to new york. close to transportations resturants grocers and main attractions. the hotel services and staff were adequate and friendly. the room was spacious clean and comfortable. this proved to be a safe and comfortable location. this will be the hotel of choice and highly recommened.',happy
id32284,' my husband my mother and i stayed at this hotel for five nights in january through february ----. having read the reviews i was prepared for this hotel is shortcomings - small rooms small bathroom crowded breakfast room on some mornings. however the hotel staff was friendly and helpful. housekeeping kept our room neat and clean and brought more towels than we needed on the one day that we were shorted. the continental breakfast offered plenty and variety decent coffee and a clean dining area. the only problems arose when guests acted like total pigs (example: throwing used creamer containers back in the iced bowl they were offered in). and the most important reason to stay here: the location. we were able to walk to central park (- block west) lincoln center and many restaurants. the --nd street subway hub took us to the theater district. we easily caught a cab to brooklyn. we did have one major problem with dishonesty. be sure to ask for a print-out of your final hotel bill even if you pay on-line. during our stay two long distance calls to florida were billed to our room account. we would not have known about this except that the phone bill showed up as a separate charge on our credit card bill. since we used our cell phones exclusively this was obviously a fraudulent charge. when i called the hotel the manager apologized and immediately credited our account for the amount of the calls. still i wish this had not happened.',happy
id32285,' what made this stay special? in a word nataly. she allowed me to check in early and hooked me up with a room with a great view of the handcock tower. i stayed here for the gfoa conference for three nights. rooms were recently renovated - modern with clean lines. cant beat the location - right on walker street - block from michigan avenue - blocks from the loop and millenium park. they had a really nice fitness center as well. back to nataly - she gave me a great recommendation for a hip gastropub (hub --) to take my niece as well as several other places to go. got me an extra night when the the place was booked. and she is pretty cute too ;)',happy
id32286,' this hotel turned out to be one of the best parts of my week long trip to chicago. from the minute you walk through the front door to the lobby upstairs you know you are in someplace special. this is old chicago and that is a good thing. the room was very clean and inviting. the huge bath made it very easy for two women to get ready everyday. all of the staff from guest relations to the housekeeping staff to everyone of the valets and bellmen made you feel to be there . dont miss ada is deli and restaurant the food is made as you order and is downright cheap compared to other places close. the only negative thing i could find was the motion activated thermostat made it hot at night.',happy
id32287,' the hotel was very nice in the common areas and the rooms were large clean newly remodeled and beautiful. however the fees in the hotel were excessive ($-- for a no-frills room service breakfast for two). we were vendors at a convention and the add-on fees for receiving packages electricity hookups phones lines etc. were excessive and not competitive with other hotels we have done business with. the hotel staff was cordial but did not go out of their way to make us feel welcome and valued. check-in was like a cattle call where the bellman abandoned our cart of luggage next to the registration area and walked off without a word. hotel check-in clerk was all business and did not seem warm or happy to have us there. hotel did not offer free internet in the $----night rooms. the $---day parking garage fee was excessive.. sure the hotel is located downtown but there is nothing to speak of within walking distance other than the americas building with some fast food outlets that all close around -pm. our hotel bill of $---+ for a --night hotel stay (and the - day of room service breakfast) was in my opinion too high for the service we received. i would never repeat an experience like this unless absolutely necessary for business. had i been one of the convention attendees i would have been even more disappointed in the hotel is value for price paid and might have left the first night to go stay somewhere else. it is clear that the hotel uses the fact that there are no shopping or food stores nearby to its advantage and overcharges its guests. if you have a car where you can go out and buy things then you get to pay $---day to park it. shame on this hotel.',not_happy
id32288,' great location very clean comfortable beds pleasent staff and large rooms. couldnt ask for more. loved it!',happy
id32289,' my wife and i recently visited new york with our daughter. as a member of the marriott reward system i decided to use points to pay for part of our stay and the marquis at times square looked like an ideal location. i had read a few reviews that were less than positive on the hotel but our experience could not have been better. the experience started with check in and we were helped by david m. david was friendly and helpful was able to accomodate our request for adjoining rooms and we also had a great view of times square. he went out of our way to make us feel welcome and is an asset to the hotel. our overall experience could not have been better and i would absolutely recommend the marquis and david to anyone visiting the city.',happy
id32290,' when i arrived at the hotel and checked in i asked about triple a discount. while they do accept triple a for some reason that they were unable to explain to me i was not eligible. the only reason that i stayed over was that i had an early flight- unfortunately all of the early shuttles were full. so on top of the room charge i also had to pay for keeping my car there per day as well as finding my own way to the airport. my sleep was horrible as the bottom sheet felt old and dirty and in the morning when i wanted to let someone know about my stay there was no one to be found. very frustrating and will definitely not be back.',not_happy
id32291,' this hotel provides a good value for all of the amenities and convenience. upon our arrival at the front desk we were greeted with warm smiles making us feel right at home. our king sized bed room was exactly as it was described. no surprises! the room was very clean and the bed was quite comfortable. loved how the microwave and fridge were in an armoire so they were out of sight. we enjoyed the free buffet offerings for breakfast and dinner. the food was hot and plentiful. i don’t know how the ladies that work that area manage to keep it so amazingly clean and stocked as busy as it was! we loved our stay at the drury inn northlake. the hotel is very convenient for travelers on i--- (- miles) i--- (less than ¼ miles) and i---- (about - miles). northlake mall is across the street so you can walk or drive – if you plan to do a lot of shopping! we will definitely plan to stay here again during our next visit to the queen city.',happy
id32292,' all the people at the front desk and the entire staff have been very friendly and helpful. the atrium is almost breathtaking and the pool is very nice. the rooms are clean the ac works very well all the rooms have balconeys or patios but a little dated. this is the second embassy i have stayed at in phoenix in the last - week much better than the one on thomas rd. but neither of them seem to pay attention to the faucet leaks. you would think in the middle of the desert they would. the faucet in my tub would not turn completely off so there was a continual leak and the windows on the inside were dirty. i would think those - things would be on any housekeeper is checklist for cleaning any room.',happy
id32293,' we stayed here during the sxsw music conference and loved it. from the shuttle pickup at the airport to the hot breakfasts - including make-your-own-waffles!! (when we were awake in time for breakfast) to the during-the-week hour bbqs with free beer the staybridge suites was great. rooms were very clean and spacious (there were three of us). housekeeping honored the do not disturb on the room - a major plus when sxsw puts you back in your room at - and -am. most of the front desk staff were very helpful during our stay. only thing to look out for - is no housekeeping service on the weekends unless previously requested. ultimately turned out ok because more towels were provided with just a call to the front desk. located about ----- minutes from downtown austin probably about a $-- cab ride if you dont have a car. overall a great experience during an incredibly insane week in austin. thanks!!',happy
id32294,' i thought the hotel was very clean and the room was nice. the employees were very nice too. we only stayed one night but the price for what we got was very good i would stay there again. the walk was a little far. but it was a nice day so it was fine.',not_happy
id32295,' i scoured the travel sites for a nice but not super expensive hotel in nyc for a - day trip. not really knowing the area but liking the price i chose the mansfield and i was quite pleased. im used to staying in big chain hotels which usually have an overstayed in feel. not so at the mans. first it is in a prime midtown manhattan location on --th street between -th and -th avenue. times square and its visual overload are close as are good shopping and amenities. the building itself is old probably from the --s im guessing and the hallways leading to the rooms are small as is the lift but the room i had was comfortable. first time ive ever seen hardwood floors in a hotel room. also the maid (i hope) left a strand of her hair on the white duvet and there was a sizable dust bunny in the bathroom but aside from that it was clean. overall a good stay at a great price.',not_happy
id32296,' from the parking lot we could hear extremely loud music but as soon as we closed the door it was gone. very nice. the bed was not to my liking but overall a very nice stay.',happy
id32297,' the breakfast was wonderful especially the waffles. the room was clean the pool also. on the down side on our extended stay in the suite we had hoped to make use of the kitchen and laundry facilities. the microwave oven made such a racket we were afraid to use it. the stove fan also clattered noisily making it inoperable. furthermore the oven temperature control knob was broken making it impossible to know the temperature setting. the sofa hide-a-bed was bent out of shape making it a crooked and very uncomfortable sleeping area. lastly the clothes dryer did not dry the clothes and washer was so full of lint the clothes needed to be rewashed elsewhere. while the place was acceptable for an overnight stay long-term it was untenable.',not_happy
id32298,' stayed there for graduation weekend. predictably hotel prices were steep so this felt overpriced. the hotel restaurant and breakfast are uninspired (greasy spoon) room is basic and the bathroom is tiny. overall in need of updating. still the location cannot be beat as you can walk to train station rittenhouse square get in a cab and get to most sights within minutes. if you can get a good weekend deal this would be worth a stay but not at --- a night.',not_happy
id32299,' while i dont normally take the time to write a review upon going on and on about my stay my husband encouraged me to go to your site (where he researches every hotel property we stay at). my stay was in one word perfect! upon arriving we were greeted at the door by the friendliest staff who quickly helped us with all of our bags. i was traveling with my --month old son so we came with quite a bit. the front desk staff was quick to answer all my questions about the property as well as places to see and eat within walking distance. i was very interested in the history of the brown palace and the nice lady at the front desk knew all the intereting facts about the hotel. the room was extraordinarily comfortable and the bed was the most comfortable ive ever slept in. i was also surprised with the size of denver how much was within walking distance of the hotel. again the front desk staff gave many suggestions and the hardest part was trying to decide where to go first. we did not hear any other guests from our room and you would think the hotel empty if it werent for the guests in the lobby enjoying tea and afternoon drinks a favorite among travelers and locals alike. i thoroughly enjoyed my - nights at the brown palace and will be booking there again the next time im in denver. - stars!!!!',happy
id32300,' spent - nights at a convention and the sheraton surpassed expectations. the staff was extremely helpful room twice the size as the average hotel bed and bedding fabulous very clean and when there were minor problems (light out) they were quickly fixed. enjoyed the very large fitness center as well. except for a light shower and food that was just okay it was a nearly perfect stay in a perfect downtown location.',happy
id32301,' well just let me explain. the hotel is quite fine. very nice location everything looks almost new and it provides continental breakfast. rooms are quite clean and free wifi service. but dont pretend to sleep if you are normally affected by noises (inside and outside noises). we had to change twice of room and in al of them the outsde noise was outstanding. a-c machines are workig on high level and the buzz is continuous all the night long. i would not repeat. nice location is fine but for me is more important to rest well and sleep comfortably.',happy
id32302,' my husband and i stayed here after having camped in the adirondaks for a few days. this was to be the pampering part of our vacation...- nights in new york! i got our room on priceline for ---! i was willing to pay more for a - star or - star hotel....but that is what i got. i was a little dissapointed when i found out where it was located... across from ground zero! could i handle the emotional impact of being in that location? upon arrival we requested a high floor and king... got both! we were on the --th floor in a delux king very big for new york! and yes the plasma t.v. is huge... but better yet the bathroom is quite large...with marble and nice crabtree and evelyne ammenities. the bed was extremely comfy....and the view was spectacular....we were over-looking ground zero...which was disturbing and sad at first... but it is moving to see that life goes on...we had a beautifull view of the hudson as well. the decor is a little drab for my taste ..tres modern but clean and crisp looking. now for the bad....well it just feels like a hotel that is pretending to be a - star hotel...kinda quickly put together. the lobby for example is small and lacks personality...as does the bar. the staff is courteous enough but you dont feel special arriving here...i dont know just lacks a certain je ne sais quoi! but the location close to subways the size of the rooms and the sleek newness of it all makes it worth it...especially for ----night! tips: century -- is amazing for deals...got a marc jacobs bag for ---...which is --- reg! also went to a fabulous restaurant called kittichai in soho! to die for... try the chocolat ribs as an appetizer. also the stage door deli for breaky is the way to go....oh and you gotta go to carminesfor some huge portions ( i am not kidding do not order more than one plate for --- people! i love new york!',happy
id32303,' we came to chicago for a conference which was held at the sheraton and we were looking to save some money on the room. the location of the hotel was excellent easy walking distance to lots of restaurants and stores. we walked to the conference and back daily. i have stayed in many a small hotel room in big cities so opted for the upgraded room size when i booked the allerton. well i would have hated to see the smaller rooms! we were in a corner which was nice but barely had room to move around the bed. i even went back down to the check-in desk to make sure i got assigned the upgrade and they were not very nice about it. well the upside was the room was clean and convienent. the elevators were very slow and cramped. good hotel as a home base for sight-seeing or buisness trip not good if you want to lounge in your room or are traveling with a family. worked for us for the money overall.',not_happy
id32304,' i appreciate the charm and intimacy of this hotel but i encountered too many frustration to enjoy my --night stay. within minutes of getting to my room i called to complain about the temperature. it is too hot isnt it? the clerk asked. apparently it was centrally controlled not by room so he turned down the heat for the whole section but it was still too hot for me. also the bathroom was really cramped and i had to scatter my toiletries across the floor because there wasnt any shelf room. - other complaints -- the smell of incense in the hallways (im allergic to perfume) and the clock radio playing some sort of religious chanting; i couldnt figure out how to turn off the radio and finally unplugged the thing to make it stop but each day when i returned it was on again.',not_happy
id32305,' i real enjoy downtown seattle and homewood suites is in a great location. the room was great. it was basically an apartment with a full kitchen living room bedroom and a large bathroom with a jacuzzi tub. i could have easily rated this hotel with - stars if it wasnt for the valet serice (or lack of valet service). the parking was a nightmare. my wife and i didnt get to the hotel until about --pm and when we arrived we were told that the valet was off for the evening so we had to park ourselves in a space that was only -- feet from the lobby entrance. it was an open garage so i installed a security club on the steering wheel and we went back inside where they told us they still needed to check our keys into the valet office. when we came down the next morning i gave the valet my ticket and let him know about the security club. he said it was no problem. we checked out of the hotel while they were getting our car and i asked for a discount for parking since i was unable to use the valet service when we arrived. they were persistent and said that if i didnt pay the $-- now (-- for overnight parking - for parking fees-taxes) they would just charge our card. i paid it and as soon as we finished checking out the valet returned on foot saying he could not get our car started. at this point i was a bit irritated. so i grabbed the keys and hauled our stuff out to the car myself and we left. when i installed the club on the steering wheel the wheel lock had engaged which also locks the ignition. to turn on the ignition you have to turn the wheel slightly (pretty common feature on many vehicles). apparently the valet couldnt figure that out. so other than paying $-- for $-- overnight valet service with no valet it was a nice stay',not_happy
id32306,' my boyfriend and i had wanted a place just to get away for a night. we are both new york natives i from queens he from the bronx and we were feeling a bit stressed. last minute we decided to book a room at the hotel belleclaire. i found out about it based on other reviews at tripadvisor and my boyfriend is particularly fond of the manhattan diner (a -- hour diner across the street from belleclaire) and when we found out it was right there that was it for us!! we called around -pm on a sunday and they had a queen sized room (private not an economy room) and the rate was only $--- for the night ($--- after taxes). we checked in around -pm very quickly and had a room on the second floor. the lobby had a very homey feel. the room was great. incredibly clean and very cozy and a great size for the two of us. loved the decorations and the funky green walls! and the flat screen t.v. was definitely a plus! the bed was very comfy and the sheets very clean. the bathroom was just right as well though the tub was a little tiny. but the water pressure was fantastic! also we loved the soap and shampoos they had for use. just as a side the elevators were very tiny! for us it was no big deal as we each just had a backpack of stuff but for those with luggage make sure you get the bellhop to bring it up! check out was -- noon and we stayed til about --:--. ive had the experience at other hotels where even with the do not disturb sign on the door maids still come and knock on the door to push you out. not here. they completely respected our privacy until we were ready to leave. we checked out in about a grand total of -- seconds and we were good to go! the front desk staff were very sweet. also the hotel is located in a great side street and was so quiet. no traffic or anything at least not in the room we were in. we will absolutely stay here again the next time we need a little break and we are pretty sure well become regulars!',happy
id32307,' i had mixed reactions regarding my accomodations: upon entering my hotel room (---) i was unfavorably struck by the sheer size or lack thereof of the room in general. perhaps i have become spoiled by my visits to various radison hotels in other cities. i noticed that the balcony door did not sit properly on it is sill and thus i had to deal with ants and some type of waterbug in the restroom. the ceiling has also recently been incorrectly repaired and consists of wave-like restoration every --- feet reminding one of soggy plywood. one time our linens were replaced with a topsheat that sported a whole. only large enough to pass a silver dollar througth but representative of how the establishment feels about it clients. at least one bath towel had a similar hole in it but not as large. i do have to commend the staff i dealt with. they were pleasant and knowlegable regarding the area. the ac unit was excellent as was the tv but i would never stay in a best western again. wbcma',not_happy
id32308,' a beautiful historic property. rooms are spacious but in need of tlc. linens were fresh beds were comfy and the hotel is quiet. my main beef had to do with how the hotel addressed a soaking carpet in the area surrounding the tv-minibar-safe. i reported the problem in person (tried by phone but there was neither a housekeeping nor front desk option just an “instant service” button which landed me in a messaged queue for concierge services – annoying). the front desk clerk was very professional very courteous – told me the problem would be reported to housekeeping management immediately. when i returned to the room later that evening someone had thrown a bath towel on the floor and moved furniture away from the space. the problem was never resolved over - nights – they just kept putting down towels. on the last night they left a pair of slippers – really? not sure i would stay here again.',not_happy
id32309,' just a little different from the rest - we keep going back cant explain exactly why but we just think it has a great atmosphere. the gym is really good and the pool on the rooftop has a stunning view breakfast is great. evening meal is a little slow but the complimentary drinks early on is a nice touch',happy
id32310,' we booked this hotel through hotwire and chose it based on price and location having stayed in a number of similar chain hotels across the us over the last few months we didnt expect much for the price that we paid. as soon as we arrived we were pleasantly surprised. the hotel was modern and clean the staff were exceptionally friendly and helpful and our rooms were clean and spacious. the location was perfect for walking to all of the major attractions and there is a bus stop right outside where the bus runs over to georgetown for around $-.',happy
id32311,' my daughter and i stayed at the omni for the holidays lights festival. i have stayed at four different hotels each time i have visited chicago and the omni has been the best so far. it is right in the middle of the action - it was great to walk out the lobby and be within steps of michigan ave. (the hotel sits on michigan but lobby entrance is on huron). every staff member i met was friendly and professional. i requested a room with a view and received a room on the --th floor with a fantastic view of the john hancock building. the double room suite was spacious and very clean. housekeeping was excellent and the room smelled fresh each time we came back from an outing. i had read through another review on trip advisor to sign up for the select guest program and im glad i did. check-in was a breeze and it included complimentary beverages in the morning with the option of purchasing individual items such as bagels and muffins for a reasonable price. the hotel is special touches during the holiday lights weekend were a real treat. on sat. morning as we headed out to shop coffee a rich delicious hot chocolate drink and mini pastries were available in the lobby. the night of the parade they opened up their third floor board room (with floor to ceiling windows) for guests and offered complimentary hot beverages and sugar cookies during the parade. it was all very festive. the hotel offers express check-out through voice mail which was convenient and the night before we left the front desk called to see if we needed boarding passes printed or any help with our departure. i thought that was a very nice touch. the only problem we encountered was with the hotel is restaurant --- in regard to what we were charged for the buffet. i made note of this on the comment card at departure and within a day received an e-mail from the director of food and beverage who quickly resolved the situation. i am impressed with the omni hotel -- perfect location; beautiful clean accommodations; friendly staff; and quick to respond to and resolve a guest is concern.',happy
id32312,' when we arrived at this hotel the lobby and bar area etc were very inviting and we expected the same of the rooms.....with it being a holiday inn and big brand name we expected it to be the same standard as a holiday inn in the uk..however i would say that the uk standard is a lot higher. the rooms themselves were okay- the decor was maybe a bit old fashioned and there was a line of mildew-mould on the net panel on the window. the room also never had curtains which closed which made good viewing for the rooms opposite in the building across the car park. the bathroom was very small and again there were spots of mould round some tiles and overall we just felt as if it wasnt as clean -fresh as it could have been. the location was ok...we used the subway usually which was handy but was a good few blocks walk to get there ...we would probably stay nearer the center next time and closer for walking distance to places...although there a few nice eateries round about. also the hotel reception staff could be quite blunt-unhelpful but the bar staff and bellboys were very pleasant. overall the hotel wasnt bad..but if i was to return to new york i think i would stay somewhere different!!',not_happy
id32313,' brookshire suites and the admiral fell inn may not be the world is most famous hotels but they exhibit great quality accommodation and world class customer service - service that keeps a guest coming back for more. they are two of the three harbor magic hotels in baltimore the other one being the more exotic pier - hotel in baltimore is vibrant inner harbour. both properties are well situated in two different but exciting neighborhoods brookshire in the heart of the business district and within steps of the inner harbour and admiral fell inn at the hub of fell is point with its vibrant nightlife (and also day life!). the neighborhood concept is at the heart of both hotels. in each a guest is made immediately to feel at home by staff that are more like low key helpful neighbors (that dont no how to say no) than typical hotel employees who might live by corporate policies that dont always address real life guest situations. we are not talking luxury rather value for money with luxurious touches. the beds at both properties are excellent; large and with the quality of bedding that you will find at the serious international chains. bathroom amenities are spa quality and go a long way to make up for the traditional bathtub and shower curtain. and for those that have business at or rely on the resources of johns hopkins the harbor magic group has carefully designed an excellent program including discounted rooms and free shuttle service from all its hotels to and from johns hopkins scheduled in the mornings and evenings but on-demand at all other times of day. yes there are a few drawbacks - but very few indeed - all of which are outweighed by the outstanding value for money and guest experience. dont expect shiny new properties with marble shower stalls and heated floors. dont expect a swimming pool. do expect (very) clean and well kept premises and great gym facilities. apart from the hopkins package which is generous and which meets our business needs we come back time and time again because of the people. at the admiral fell inn look out for brett henry a fine manager who takes time from his managerial duties to give personal service amidst what must be a busy schedule for him. at the brookshire suites travis andrea al brian and geoff all distinguish themselves in even the most mundane work of guest relations with wonderful customer service attitudes and this in the long run is what stands this hotel in good stead. for those of us that dont need luxury at a price that is often not worth it put the harbour magic hotels on your list. we think you wont be sorry and who knows you may never stay anywhere else in baltimore again!',happy
id32314,' my wife child and i stayed at the belevedere for - nights on our first trip to the big apple. it was a wonderful place to go after wearing ourselves out sightseeing. the location was fantastic as we could return easily for an hour or two of rest before heading out again. near subways (we took the a train from jfk and back) broadway theaters times square and central park. one of the best features was the kitchenette which consisted of a mini-fridge and a microwave. not a gourmet kitchen but plenty to store cold beverages and left-overs. this feature saved us quite a few dollars in wasted food. next time we visit nyc well try to stay there again.',happy
id32315,' overall great place to stay. location is very convenient and the rooms were clean. perfect for a short business trip and great for a weekend stay in new york.',happy
id32316,' the four points isnt going to win any chic-boutique hotel awards or pamper you with posh hotel amenities. what it offers is an excellent value (particularly my winning priceline bid) in a prime location. the hotel is located at the corner of rush and ontario a block from the magnificent mile (the n. michigan ave. shopping district for the uninitiated). it is got a pleasant calm lobby with a mellow friendly vibe. every employee you come into contact with is exceptionally friendly. check-in was swift and gregarious. my room - a comfy king single - was basic in decor but generously sized. it featured a couch and table in addition to the workdesk and also had a microwave and mini-fridge. the bathroom was also basic but comfortably sized with plenty of good towels. the bed was comfortable though im not wild about the down feather pillows. i didnt take advantage of the breakfast or the attached restaurant (not in restaurant-laden chicago). numerous dining spots including lawry is prime rib the grand luxe cafe are nearby. (though i prefer dining at chicago is independent neighborhood restaurants rather than the ersatz-chainy downtown scene). the hotel also offers free internet access in the rooms and a complimentary business center on the -th floor. a pool and fitness center is on the -th floor. the hotel is location again is excellent for vacationers. for transit purposes it is a short block to the many bus lines that roll up and down michigan ave. and a couple of blocks from the grand-state red line el stop. my only gripes were that the rooms could use a bit of freshening up (carpets showers etc) and the slow elevators. but for the price it is tough to find a whole lot to gripe about. if you can live with paper cups rather than glasses in the room and wont die because the in-room bath products arent from loccitane youll have a fine time at the four points.',happy
id32317,' last time i stayed in this hotel it was a pleasant experience. front desk was friendly and helpful the room was nice. but that was in ----. this time the experience has not been so great. on june -- while taking a shower the water stopped running. called the operator and to my shock i was informed that water will resume in about -- minutes. with shampoo on your head it is unheard that in any hotel in new york water wilol stop running. on june --th the air conditioning did not seem to function. called the operator and to my utter shock i was informed that the air conditioning system would start functioning not before tuesday i.e on ju-ne --th. a guest expects that atleast there would be a notice or an apology but probably iy appears that midtown holiday inn takes its guests for granted. i was also made to feel as if booking the hotel through a site other than holiday inn was not welcomed.',not_happy
id32318,' during a recent stay with my entire family - - adults and - kids - we really needed an adjoining room to help accomodate having our babysitter watch the - kids (due to sleeping situations). having called the front desk ahead of time they said they would do what they can but they couldnt promise it. we were nervous that our ultimate dinner plan wasnt going to work out unless we had an adjoining room. i explained the situation to the front desk staff upon arrival and sheria sedalia and genise all really brainstormed and worked out a way to get us an adjoining room even though they had to do a lot of shuffling of other rooms to make it happen. it is the extra effort like this that helps keep me loyal as a platinum member of the spg program! thanks ladies! long story short for the price location and service that we experienece this is a hotel that we will continue to visit every year for our annual night in the city - and one that we will tell our friends about.',happy
id32319,' room was very clean modern well appointed and quiet. hotel lobby areas are old world elegant and very relaxing. breakfast in restaurant was great. the hotel location is perfect as it is in the heart of downtown. i have stayed several times and each time is the same. the brown palace is my first choice in denver.',happy
id32320,' the guy who checked me in insisted on telling me about the amenities id missed such as free wine in the lobby. im your new best friend rick he said several times to me a stranger. speaking of stranger that described the decor as compared with oh any other hotel. the room was big with a lot of empty floor space. a rock-hard low multicolored sofa was angled into the room. the desk was an inefficient small triangle. the tv and a lamp rotated on a sort of stripper is pole. chiffon curtains and other mid-century-fabricked curtains comprised the closet door the drapes and a divider between the nearly-empty sofa room and the bed.(since the latter were semi sheer their purpose was unclear.) the minibar and drawer unit looked like a chartreuse icebox from the ----s. the artwork: photos of barbie and ken. as a fiftyish business traveler i was clearly not the target demographic. they are remodeling in ----. i wont be back.',not_happy
id32321,' ive stay at the intercontinential times square twice and both times have really enjoyed my stay. the rooms are beautifully presented very clean the beds comfortable and really quiet. we had three people staying in a double room and when one of our group would use the bathroom during the night you wouldnt hear the toilet flush or even early in the morning you could not hear the shower running. the staff were all very friendly and helpful and we found that the coffees from todd english in the lobby weret so bad. hot tip if you want a good slice after a big night out turn right out of the hotel left up eighth avenue and the late night fast food arcade which has nathans and subway serve really good pizza.',happy
id32322,' this is a hotel great for location. however i dont think the price is justifiable. the room is perpetually cold as the heater is not strong. breakfast sucks so i dont even bother to eat in the hotel . hotel is clean though.',not_happy
id32323,' weve stayed at the andra several times and for certain this property describes seattle perfectly - exciting comfortable and elegant. it is in the best location for discovering the downtown and the port. the staff lobby and room were outstanding - everything was perfection . . . and immaculate. our room felt as if no one had ever inhabited it. the bathroom was brand new completely tiled with a walk-in shower and enough space for bath products. towels and bedding were luxurious. we loved the corner suite with views of the water but all rooms are ample and the windows open! the decor is uniquely modern and every ammenity is included for the guests comfort and luxury. the restaurant lola is fun and the fare is delicious. across the street is the wonderful pizza place serious pie (we go to seattle for that!). there is also the dahlia bakery across the street for the most delectable breads sweets and more. roger and rozanne stein',happy
id32324,' we were upgraded to a huge superbly appointed room. all the staff were outstanding. one of the best hotels ive stayed in. well done and thanks i will stay there again next time in sf',happy
id32325,' this hotel although not a - star hotel is very much worth the money. it was clean the staff was nice and the location was excellent. just a short walk to the subway next to the theatre district --- minutes from newbury st. yes the bathroom was small but for the price you cannot complain. i would recommend this hotel to budget travellers and students.',not_happy
id32326,' when we arrived on madison ave it was very easy to miss the entrance of the hotel as there are no signs but once in the lobby the staff are very helpful and friendly especially michael who gave us an upgrade when we arrived as we had experienced problems with our bags at the airport. he also helped us to organise certain trips etc. thank you. we did arrive at the hotel during the christmas period and it would have been nice to see a christmas tree in the lobby as well as the concierge being dressed in a smart uniform (i realise i am being picky but i feel it would give the hotel an extra point) although the concierge did a fantastic job and stood in the road trying to get us a taxi to the airport. thanks again! the room was lovely especially the big cosy bed and although dark at times there were ample lights so not really a problem. the bathroom was a good size (not sure why people have been moaning about the size of the bathroom) and the shower brushed away the cobwobs in the morning as very powerful! the living room is a great room as you can get free tea and water and it has a wc-shower so that you can freshen up before you go back to the airport. the free breakfast in the morning was delicious especially the bagels and fresh fruit! the hotel is experiencing renovation work at the moment and a couple of times during the stay we did hear some noise around --am but it was always finished by the time we had got back from our days adventures. the hotel is in a fantastic position only a short walk away from attractions. thank you morgans for providing us with a fantastic stay i got engaged during my stay and will hold morgans close to my heart and will return to your hotel again!',happy
id32327,' we stayed a twice earlier this month at the renaissance los angeles airport and i was very pleased from the moment we checked in to the moment we left. the rooms were great very comfortable well decorated and with all travelers needs taken into consideration. the hotel has a spa ambiance including the dining and lobby area. the hotel is convenient to shopping in nearby cities including santa monica el segundo redondo beach etc. also close to car rentals. we were taking an early morning flight and decided to return our hertz rental the night before by --pm for practical purpose and at the same time we were not incurring in parking charges. rather than taking the hertz shuttle to the airpot and then the hotel shuttle back we were advised by the hotel to have hertz send us back to the hotel with a dedicated driver for hotel guests staying at the airport area hotels. the hotel shuttle is very dependable to and from the airport truly a plus. will stay there many times again.',happy
id32328,' must say that i was very nervous after reading some of the trip advisor reviews especially the comment about the smell of cigarette smoke in the non-smoking rooms. i am to report that our family with a -- and -- year old thought the hotel was wonderful. we were not in a renovated suite but i did look at one. the renovated suite has more lovely details like marble bathrooms sliding closet doors vs. our folding ones that didnt line up quite right upholstered headboards and the kitchen is behind dark wood doors. both rooms have french antique replica style furniture - desks tables and upholstered furniture. the rooms have a comfortable lovely feel to them not a sleek urban design. but most importantly our room and bathroom were very clean and there was no smell of smoke. i expect all hotels to have discarded bedspreads by now and replaced them with comforters covered by duvets and this is what the kimberly has done. we asked for a quiet room and got --e which was as quiet as i can expect in nyc. the honking and noise were very faint. elevators were smooth and we never waited too long. very friendly front desk and peter the concierge was extremely helpful whether i called him lost on the street or from our room. we never ate at the hotel but enjoyed our two breakfast spots immensely...around the corner for fabulous breakfast bagel sandwiches was ess-a-bagel and across from central park was sarabeth is with the lightest yummiest lemon ricotta pancakes. we originally booked at the affinia -- which is right next door as is the benjamin hotel but the kimberly is rates were much lower as well as the parking rates. would highly recommend.',happy
id32329,' the hotel teatro went out of their way to make our anniversary a memorable one. an added perk is the oceanaire restaurant is right across the street which made for a great night. the hotel staff was friendly and courteous. the hotel was quiet the room was clean and the bathroom was amazing. very upscale at an affordable rate. i would reccomend this hotel to my friends! a champagne toast ended our night. what a great memory. thanks to the staff and the hotel.',happy
id32330,' the sheraton gateway was chosen for us by our cruise line noble caledonia and certainly wasn’t the place we would have chosen. it’s a typical soulless chain hotel convenient to the airport and that’s about the best one can say for it. our room on the -th floor had a view over the runways and decor that might have been modern were it not for the dreadful darkwood monster cabinet that dominated the room yet held only a flatscreen tv. what an eyesore and what a waste of space! the bathroom was straight from the ----s. as there isn’t even a fast food joint within easy walking distance we tried their own steakhouse and that was a huge mistake - they botched up a main course managed an all-time low for a caesar salad (no dressing at all dried-up chicken) and topped it off with lethargic service. breakfast was a slight improvement.',not_happy
id32331,' i looked at many hotels and reviews before settling on hotel vitale. it was the perfect property for a family of four for a - night stop over on our way to hawaii. location quality and room size were wonderful and everyone including - teen girls loved it. breakfast at the hotel while not cheap was fantastic...but i would recommend strolling over to the ferry pier and sample all the delicacies the many booths have to offer. we requested and received a room with a beautiful view of the bridge which was a plus. this hotel made it easy to maximize our short time in sf. also across the street were a couple of outstanding restaurants. the one we ate in was wonderful and a truely memorable meal...sorry i cant remember the name but it had several different trendy diningrooms you could be seated in. my only criticism was with the bathroom which was a very large size yet completely lacking in counter space for you to spread out your things to get ready. it was very sparsly furnished and lacked the style of the rest of the hotel...but this is a very small thing.',happy
id32332,' a lovely old landmark hotel with phenomenal history that hosted many of us in s.f. for a wholesale wine show. the rooms are spacious for an older hotel with a little office alcove that extends the room. classic old tile bathroom. great grand lobby to sit and people watch. clean. great location in the city surrounded lots of window shopping. most of the restaurants that we were interested in were a cab ride away. i would stay in this hotel again in a heartbeat.',happy
id32333,' my friend and i stayed here for - nights. the hotel was recommended to us. i checked out reviews on this site and they were all very good so we were very excited about going to new york. we booked a one bedroom suite and were glad of the extra space as we needed somewhere to store the shopping. our first impression of the room was it was a bit dated and it could do with an update however the suite was very clean and the staff looked after us very well. all the staff were very helpful and pleasant and that to me is important. yes you could hear fire engines but you can here that in this country. you cannot go to new york and expect it to be quiet. we had a great time in nyc but think our expectations were a bit high. if going for a short break it is impossible to do lots of shopping and sight seeing so its either one or the other. we did find that all new yorkers were very helpful and nice but according to one of the taxi drivers it because of our accent. all in all i would recommend this hotel if you want to be in the thick of it.',happy
id32334,' everything you need to know about this hotel is summed up in the way we checked in. we arrived after a long trip from the uk. as soon as we walked in a member of staff approached us sat us down booked us in using her laptop before feting us a complimentary glass of wine each and arranging for our bags to be taken to our room. fab hotel fab room fab staff fab location and everything you could want for a special trip to the big apple!',happy
id32335,' my wife and i stayed one night here specifically to attend a concert at the detroit opera house. the hotel staff was without exception polite respectful and friendly. our -th floor room was quiet clean adequately sized and had a view of the rencen and the people mover. we had a light dinner and drink in the hotel is chrome grill and the food was very good as well as the service. within two blocks are lots of bars and restaurants many of which offer outdoor seating. the two short blocks walk to the opera house was easy and we felt relatively safe although there were a handful of homeless people along the way and one friendly beggar looking for a donation to his beer foundation . if i needed to stay downtown detroit in the area of ford field comerica park greektown or any of several venues i wouldnt hesitate to stay at the garden inn again.',happy
id32336,' this is a nice hotel in a great location for a very reasonable price. it is within easy walking distance of the gay leather bars and close to market street and public transportation. the room was a little cramped but very comfortable and surprisingly quiet for being right next to the pool and close to a very busy street; i especially liked that it had a minifridge a coffeemaker and a microwave. breakfast was small but good served in a very small eating area in the check-in office; i loaded a plate each morning and took everything back to eat at the dinette table in my room. you must dine at least once at the schnitzelhous a terrific inexpensive german restaurant a couple of blocks up ninth street from the hotel at the corner of folsom.',happy
id32337,' i am a regular hilton guest (diamond) and was a bit disappointed. this was the priciest hilton in the city and i expected that to be reflected in the quality our stay. it became apparent to me that the reason this hotel was priced above other hotels in the city was because of the rooftop pool. while we didnt visit the pool area; the pool smell was evident throughout the hotel. our room was very bland and the decor was not what i expected for a $--- hotel. we ordered roomservice for breakfast in the morning. after an hour passed and our breakfast had still yet to arrive; i called back down to the kitchen. they apologized and said that they had mixed up the room numbers and would send our food up right away. shortly thereafter roomservice arrived with a smile and an apology. as we sat down to enjoy our breakfast; we noticed that the coffee creamer was rancid. i called back down to the kitchen and our creamer was replaced immediately. unfortunately the damage had been done. it was hard to enjoy my breakfast while the smell of rotten milk and pool chlorine was still fresh in my memory. without our asking the restuarant removed the room service charges from our room. i wouldnt suggest staying here unless the guest is highest priority is access to a pool. on the positive side the location is great and the staff was friendly.',not_happy
id32338,' really had a nice experience recently at this hotel. i travel often and felt like a received a good deal. the price was resonable compared to the are i wanted to be in the center of the city easier to get around for me. the staff was nice and the room clean. the room wasnnt big but it worked.',happy
id32339,' what a pity that for a visitor from the uk our room looked out at a brick wall and a fire escape not a street view. it was also very small with one side of the double bed pushed up to the wall so you had to clamber into it. however the bed was really comfy the shower hot on all but one day. breakfast grab and go was weird i suppose they may be forming an eating area from an empty space that is a work in progress but i dont like eating in a bedroom the only alternative to perching on a small padded stool. it seemed an expensive stay but we usually holiday in europe so maybe my ideas of price are not correct as we found everything in new york expensive.',not_happy
id32340,' i just spend - days staying at the mark and every moment was delight. the location is perfect in the ues word famous madison next to met frick and off course central park. needless to say perfect for shopping dining and hanging out. after a short wait to check in i was taken to my room ( madison king who was supposed to be --- sqft but i think was rather --- sqf ..). the room is quite immaculate and polish with high tech ( bo tv creston for lights shades..) the bathroom was great but the bath products ( no name) were absolutly not up to the standard of this hotel and i told the reception manager that they should rapidly improve that ( specially when a few blocks away in madison you have asprey...). the gym is good. the bar is also fancy and nicely decorated ( jacques grange) but they need there improvements in the cocktails.... i was really impressed by the concierge gilles who was amazing very helpful patientbooking several restaurants and always giving a good advice. over all impression; near perfect .',happy
id32341,' have mixed feelings about this establishment. it is styled a boutique hotel and depending on where you come from you may be disappointed - it is really just a superior boarding establishment. that said the location is superb. near to lax and right on venice beach. washington boulevard just around the corner the frenzy of kitschy beach front shopping stores up the path and the sedateness of venice canals a few minutes walk away. front desk friendly and efficient but area knowledge sorely lacking. no idea when where or cost of buses to santa monica. had to work that out ourselves. issues with the printer to print boarding passes sorted out promplty and taxi back to lax booked out for us and arrived at the arranged times. confirmation emails sent to the hotel were not answered at all in spite of trying alternate addresses. so service goes from the overwhelmingly good to the downright irritating. a good dose of consistency would be appreciated. the bedroom had - double beds but not too much room other than that. the bathroom is small - the door kept bumping the toilet bowl on closing. the shower is small and dark and leaks. a celing fan kept things cool which was a bonus. the satellite connection went on the blink on our second day. the roof deck is awesome and a wonderful place to stand and observe the activities on venice beach. breakfast is limited and once the bananas were finished which happened early on they were not replenished. same for the coffee. on the one morning a number of guests were confronted by an empty coffee pot. bed comfortable but street noise at night was a big problem. stayed on either side of -th july holiday so the noise may have been exaggerated by that event but be aware that the streets are narrow and pedestrian and vehicle traffic noise is quite significant. in spite of the niggles will stay again. the location and setting make up for it.',not_happy
id32342,' i was coming back from a buisness trip in texas and decided to stay in new york for - nights for some traveling. unfortunately either due to the hurricane or holiday season most of the hotels were either fully booked or very expensive. this seemed like the only decent option (based on tripadvisor reviews) for ---$ a night. i am a young guy and ive been in the army spending about a month sleeping in a tent in the middle of the desert so i guessed nothing can be that bad right? as i arrived in the hotel i was given room ---. the elevator was broken so it was either having the staff carrying my bad upstairs or taking it myself. i knew the room was going to be small but never thought it would be *that* small. my room was close to the bathroom and the shower so each time anyone used it i would wake up. you can hear the hand drier horribly loud in the room. despite the fact that i believe smoking is forbidden in the hotel the hallway was smelling like a bunch of dudes were smoking there non-stop. i believe it may be the small from the days before smoking was forbidden in the hotel. it was actually quite horrible as the smell could be sensed from inside the room. the single cabin is the size of a shoebox its smaller than a queen sized bed and looks pretty nasty. old rug on the floor holes in the bed sheets. i tried to stay in the room as little as possible but returning there was a bummer in the end of the day. i couldnt believe i was paying that much money for that. a year ago i was in ny in february and was paying about ---$ for - star hilton hotel in the middle of manhattan. the hotel isnt anywhere close to a subway unless you consider walking about -- minutes by foot close . besides the elevator being broken there was no tv remote in my room. they did bring it to me eventually but it took quite abit of time (like - hours after i requested). they were having issues with the wifi quite alot it was fast enough when it worked though. the bathrooms were relatively clean though the shower room looked like something you would see in a jail. even my gym has better looking showers! the staff seemed friendly i didnt try to change my room to anything better as on arrival they told me they were fully booked plus i was for only - nights so i sucked it up and left as early as i could. the funny thing about the hotel is that you see many business people there older couples etc. i was expecting to see young guys on a budget (although ---$ a night is not a budget and you can probably get an awesome hotel anywhere else outside manhattan for that price). there is no way i will stay in a similar kind of a hotel ever again certainly not for that kind of a price. next time i will either come to new york during a different season when hotel prices are more reasonable or not come at all.',not_happy
id32343,' first of all...when i read the reviews on this website i was terrified and was actually in tears about this hotel. when i arrived at the hotel i had to laugh....i couldnt find anything bad about it! the first thing that impressed me was the location directly opposite madison square garden and a ---- minute walk up to times square! empire state building is - minutes behind the hotel and from some rooms you could get a great view! the corridor interior was a bit dated as were the rooms but they were tidy and cleaned every day. our room was huge! - double beds a large fridge a massive televison and other bits of basic furniture. obviously if youre used to - star hotels dont go to this hotel...if you want somewhere cheap clean tidy basic and with an excellent location this place is ideal! youll have a great time in new york and feel free to email me and ask any questions about the hotel or the city!:-) oh and check out the photos i have included!',not_happy
id32344,' reminds me of an ibis if you bop around europe. small clean together. everything you need with friendly people. not really somewhere id go for vacation but great for night before an early flight or a stop on a long drive on --.',happy
id32345,' i stayed at the inn at penn for three weeks whilst doing some work in philadelphia. the location was excellent as it was close to the university and hups. i was surprised at the lack of service i experienced from the reception staff. i had prerequested for my room to be on the top floor when i mentioned this the reception staff just told me my room was on a high floor and they would not be changing this. there was free wireless internet in the foyer and library but it was very expensive to pay per night to have it available in the room. the gym was a reasonable size and as i was staying for so long i had complimentary breakfast included. the buffet was fine however when occupancy decreased they stoopped providing hot food for the breakfast. in general the staff that served at the breakfast room were lovely and friendly. the rooms were average and a bit noisy as overlooking a main street. compared to a much cheaper hotel i had just stayed in i would say that this is a very over priced hotel that lacked the good service (apart from the staff at breakfast) and i am sure there are other cheaper hotels nearby that would be much better',not_happy
id32346,' we stayed here for - nights and were upgraded to a partial water view on the second night. great beautiful location but this hotel is definitely not for everyone. here is the scoop: location: right on the water close to the seattle art museum. the views from the lobby are amazing right onto the water. unfortunately it is right across the street from train tracks. the last train on friday night was around midnight and the first one saturday morning was around -:--. last one saturday night was around - p.m. a - minute walk to the aquarium along the water where you can get some yummy ice cream and gift shops. there is also an amusement center with games and a carousel for the kids. definitely take the elevator just a block or so walk away on the same side of the street up to the level of pike market. from there it literally is a few minute walk away. on the way there a world market is a great place to get cheap snacks-drinks. $-.-- for a litre of water versus $-.-- along the waters. they sell beer and wine as well with other house hold knick knacks. hotel: as you approach the entrance youre greeted by an amazing outdoor fireplace and water fountain. great views from the lobby floor to ceiling windows looking over the water. it is definitely has a unique decor. fancy alaskan decorations. i wouldnt call it tacky (as others have) i quite liked it. this hotel has been awarded the - diamond rating from aaa - years in a row (according to the plaques on the wall). great seating area in the lobby a couple of fireplaces. parking (valet) is $-- plus tax ($-- total) per night. that is standard for all downtown seattle hotels (we stayed at the westin once and it was $-- as well). after reading reviews we parked across the street in a parkade. it is where all the cruise ship passengers park their cars. only $-- per day. safe and secure in my opinion. it closes at -- p.m. and no in and out privileges. there is an attendant until it closes then the doors shut. check-in greeted warmly by a cheerful lady. no problems and she upgraded us for the second night. room city view as per previous reviewers no matter what floor youre on request a higher numbered room. for example --- is further away from the street (and the noise) than ---. our room number was in the -- is so we were kind of in the middle. we could see the space needle and part of the harbour. traffic noise was busy friday as lots of people were in waiting to board the cruise ship the next day. the train wasnt too bad with the windows closed but it does cause a low hum. much louder when the train blows its whistle. i wasnt too bothered by it but i can see how others might be. the room was on the smaller side but comfortable. nice flat screen tv. the bathroom was nice yet small as well. i didnt mind it but can see others wanting a bigger one. lovely rain shower head granite tiles in the shower. good a-c. each room has a gas fireplace nice touch. the room was definitely decorated nicely like a lodge. a fully stocked fridge but no safe! you can give valuables to the front desk. some parts of the room was squeaky so not sure how the people below us felt. room water view the next night we were upgraded to a partial water view. wow what a difference. the rooms were much bigger. there was also a bear that acted like a foot stool. the patio was nice - patio chairs and a table. we looked onto the cruise ship docks. a cruise ship was docked so it obscured part of the view. but we could still see out onto the water fairly well. wow nice very nice. you could hear the water. once the cruise ship left (at - p.m.) the view turned out nicer. we sat out on the patio and soaked in the view. definitely cant be beat i can only imagine what the full water view is like. being on a lower floor we could hear at times the people above us as well as the bathroom. it really wasnt that bad but i can see how it might bother some. amenities no pool. business center on the second floor with - computers with free internet. a lounge and a restaurant with gorgeous views. didnt try the food but smelled good. there is a gift shop on site. there is a free shuttle that will take you i believe anywhere within a mile or two. overall i would recommend this hotel based on the excellent staff and location. if youre a light sleeper then im not so sure unless you have a room furthest away from the street. the rooms are good (even the city view). we were lucky to have been upgraded. city view is -.--- but partial water is definitely ---.',happy
id32347,' my husband and i stayed in a room with a king size bed. it was quiet comfortable and in a very good location. we walked everywhere from the hotel. we will be going back.',happy
id32348,' the -rd spg (united states air force) had our second annual reunion at your hotel and the staff was excellent. the banquet room was set up well and adequately for our reunion gathering; the pool was great; and thank you for allowing us to use the durango room on our last night to say goodbye to everyone! we would definitely stay again! mr. rob pena (director) was amazing and exceeded my expectations. thank you!',happy
id32349,' i stayed for one night on a government rate before the start of a convention (stayed with a friend the rest of the time and traveled to convention center via denver is new commuter train). i had requested a quiet room on a high floor and got top floor with apparently no one else close to me it was wonderfully quiet! super shuttle from airport was crowded and took forever to drop everyone off at various sites. i was just really impressed with the friendliness of all staff members encountered desk doormen restaurant staff in the morning especially the restaurant manager. breakfast was tasty. the only slight glitch was an odd noise that came from either the heater or the mini-fridge at times during the night. (i did not complain about this to the staff so there was no opportunity to follow up on this trip but i would ask about this if i ever stay there again.) this hotel is downtown right near the convention center but i did not hear any noises from the outside.',happy
id32350,' this is hands down the worst hotel that i have ever stayed at. as someone who is generally in a hotel one or two times a month on business or pleasure i know that not every hotel is a great one. we selected this one for the proximity to where we were staying price and the fact that weve never had any issues at a days inn. we checked in after ---am and the front desk staff was rude and unhelpful. upon getting to our room the ac was not on (it was almost --- degrees this day). i pulled out the mattress to plug in a charger and a roach fell off the boxspring. as i was getting ready to shower i noticed several more dead roaches on the floor near the sink. the toilet did not flush at all. the shower was stained and the facets leaked. there was a big red stain on the carpet. when i got into the bed the sheets were a faded white and did not look clean or bleached. after taking several hours to fall asleep in our clothes we woke up to a constant pounding on the door. the alarm clock didnt go off and we had overslept. it was ----am. we told housekeeping we were checking out. at --am she came back and knocked again and the front desk called telling us we needed to check out. when we returned the keys to the front desk we told them about the roaches and the fact that the toilet wouldnt flush. the front desk clerk said oh well look into it . no apologies or anything. you could offer me a free room for life at this roach motel and i would never stay again.',not_happy
id32351,' show up in a suit and tie-evening gown if you want any class of service. the madarin is the classic example to my comment. what they fail to realize is that i could have been a potential patron and all should be treated with respect. if you are looking for a place to enjoy a drink and conversation the empress lounge at the mandarin oriental is not the place to go. unless you have a lot of time on your hands to waste. this was my second visit (the first for business the second for leisure w- guests) to washington d. c is newest hotel and supposedly a - star at that..i am confused how it gets that rating. they may have a lot of whistle and bells apparently in the rooms however in empress lounge their service is very much below a normal standard. visit #- -empress lounge: i was alone and had arrived early because i had not heard of the place and was uncertain of its location as they were the site for the opening ceremonies for the national cherry blossom festival (ncbf). the lounge was very full yet they had one waitress. it took an hour and a half for me to get a glass of wine a glass of water my order (a - inch thai pizza) and the bill. i proceed downstairs to the ceremonies. it was very obvious that getting water from them for performers and volunteers was like asking for a billion dollars. again the invisible staff that was not complying with an agreement to provide water for the ncbf volunteers or perfomers. visit #-- foolish me gave it a second chance. in all typical fashion of this hotel and service once again it took -- minutes to get acknowledged. -- minutes to get the drink we ordered and after - request from our waiter and one from a passing waitress for a glass of water.....it never happened. during both visits it took -- minutes just to get the bill. still no water. as we waited another customers bill was deleted as he was given a generous refill of his wine and an apology for poor food quality. another strongly sugggested that we decline to pay the bill. how can they possible be a - star? it was in total disrespect of my leisure and business time as well as to my out of town guests. if you must walk try old ebbitt grill---th st. nw there you get the bottomless glass of water excellent food and an american smile! lucky for them i live here as this would not encourage me to become a future patron.',not_happy
id32352,' after comparing many hotels in the heart of new york city we decided to stay at the wellington based on the location and the price. the hotel is a little older and perhaps not quite as chic as some of the newer options available but you cant beat the price and the proximity to times square central park and great shopping in midtown manhattan. rooms are clean and beds are very comfortable. as an added bonus the staff were absolutely wonderful and helpful. we were - women occupying - twin rooms on the --th floor and we could not have been happier with our choice. if youd rather spend your money on great food cocktails shopping and sightseeing instead of a plush room that youre only there to sleep in i would highly recommend the wellington.',happy
id32353,' the hotel is in an excellent location just a few blocks from the inner harbor. the staff were very nice and helpful the breakfast (included) was very good the hotel is beautiful extremely well kept rooms are spacious and beautiful decorated the area is very secure and there are plenty of places to eat within walking distances. parking was hassle free as long as you are aware of the fee which we did not mind as long as we know that it was safely parked.',happy
id32354,' an absolutely beautiful hotel in a great location. the friendly and helpful staff made life particularly easy as did the free coffee which accompanied me on early mornings whilst trying to conquer my jet lag. the food in the restaurant is french restaurant was good especially at breakfast where we wished we had stayed longer to sample more of the extensive menu! all in all a luxorious and beautiful hotel within easy walking distance of many major new york attractions which i would love to return to and would recommend highly.',happy
id32355,' perfect location but... horrible posh staff at front desk smiling optional. so i liaised during all my stay during the concierge who really found me nice adresses and knows the city... w hotel sound to me already past century no doubt was great and trendy in the nineties but now a little but already outdated. fitness and business center in a tiny basement without windows. what i hated was no real lobby but a bar packed with conventions of working class heroes. had to stand up every evening to check my emails as the only free wifi was in this area. overall super nice location and ok but if you look to thé wow factor promises by w you might be deceipted. thé hôtel itself cannot be blâmée as i t is thé global concept. next stay in nyc: gramercy hôtel!',not_happy
id32356,' customer service by the manager is very fair he is very rude he is not very approachable when asked some questions he is not professional to customers! the room smelled bad all towels were old too!!',not_happy
id32357,' this was our second time staying in the homewood inn suites at liberty station and it was just a good this time as the last time! check in was a breeze and we were in our very comfortable and roomy suite within minutes. although the facility was full during our stay there was very little noise and it did not appear to be crowded. the breakfast and dinners were great and offered many different choices. having both breakfast and dinner included in the rate is incredible and just adds to the value of staying at homewood inn. if i had to include one improvement to be made it would be to increase the number of washers and dryers in the alundry rooms as they tend to get quite busy. overall i will say that i am sure that we will be back to the homewood inn at liberty station!',happy
id32358,' the biltmore is a fantastic place to stay regarless of season. the facilities the staff and the rooms are great. very relaxing.',happy
id32359,' nice hotel great location the rooms are very small even for ny standards. breakfast staff is terrible i have stayed here many times and the staff at breakfast is aggressive and not very helpful. dont get up to go to the bathroom you come back and your food is gone happened twice. i take the ---- points instead of breakfast at this hotel. the front desk staff is great very friendly the concierge could use ampersonality when you say good morning you get a grunt back in return. overall not a bad place to stay very clean.',happy
id32360,' we stayed here for one night for a quick stop while on our way to oc from central california. it was a clean no frills place to sleep that was inexpensive. our room was on the back side facing the freeway and with the door shut we couldnt hear the noise. the bed was a little firm for me. denny is is right next to the motel so we ate dinner there (it was actually suprisingly good). mcdonald is is right across the street. the staff was friendly when we were checking in-out. we would stay here again for a quick inexpensive stay.',not_happy
id32361,' i stayed one night at the watertown for a meeting at uw. not sure where to start. the flight was terrible weather wet and meeting mediocre. the hotel was perfect. first i drove into the secure underground parking lot - dry and out of the wind. perfect. next upon checking in i was given a flight of wine at the hotel is lovely lounge. they also had a nice bowl of fresh hot organic and local soup with bread. finished with warmed cookies. and a pick of a very nice local wine for a great price. perfect. the room was simple with some nice touches. first they gave me the book lovers cart (free) with lots of fun books to read. when i come back with my baby well get the art cart or kids cart (or both!). coffee tea and popcorn (unlike chains they dont charge you $-- to touch the stuff it is included). filtered water nice bathroom and a sink with drawers. perfect. the rooms were business traveler and kid friendly. very bright and airy. windows opened in a kid-safe manner room was spacious and my view was of the uw campus and bay. lastly they accommodated me by letting me keep my car in the garage rather than making me go find parking on campus after i checked out. they also gave me a nifty map with my room key. staff were friendly locals who made sure everything i needed was available to me. ive been staying at hyatts w omni hotels for a month on travel and this one seemed to be the perfect blend of just what i needed without the fuss (and added expenses) of other hotels. i will absolutely return this summer with my family and next year for my annual meeting at uw.',happy
id32362,' we just returned from a quick --day trip to nyc and had a great experience at the hotel metro. being spring break and st. patrick is day parade week we had a tough time finding a midtown hotel that would take the five of us - - adults and - children. i spent - hours online shopping hotels and comparing prices and reviews. the hotel metro is family suite is ideal. we were in room #---. it includes an enormous bedroom with two doubles for the kids and a second private bedroom with a queen for us. kitchenette - tv is large bathroom nice desk with lots of lamps great windows that open fully and overlook the empire state building. every inch was sparkling clean (and we are picky). the housekeepers are exceptional. not a hair or a scuff mark or the hint that anyone else ever stayed in the room. the hotel offers a nice quick continental breakfast with long hours and in a roomy lounge area. complimentary ny times. around the clock coffee and tea. great location just a few steps from macy is and - blocks to times square. the staff was helpful and always available. when we had to get to the airport in the middle of the st. patrick is day parade the doorman actually found us a cab and had it waiting for us when we returned from a last-second shopping trip. when you read reviews that describe a hotel as good or roomy by new york city standards understand that this place is good and roomy by any standards. make your reservation and quit worrying.',happy
id32363,' our room was on a high floor with a reasonable view of downtown. we liked the unique architectural features of the hotel. the room was small but everything in it was fine. no complaints. the concierge was extremely helpful in describing outside activities. there is not much to do at the hotel. we tried to walk around to get a flavor for the neighborhood but the hotel is close to nothing. just lots of roads cement walls tall empty buildings (on weekends) and nothing much going on. so i suppose this is a good place to stay if your primary goal is business not tourism.',happy
id32364,' conveniently near the airport. i arrived in the middle of the night and was it was so close. quiet and clean with a comfortable bed. there is a window seat that could easily sleep a kid. set up for all the conveniences you need on the road. the internet was fast there was a frig plenty of charging places and a sofa. breakfast is available but i didnt try it. starbucks is across the street.',happy
id32365,' just come back from my annual shopping trip to new york stayed at th eaffinia shelburne. always looked after at this hotel. asked for a quiet room before we went and got just that on arrival. nothing was too much trouble for them. rooms are big and well furnished and the staff great. i am a massive fan of new york and seem to find something different to rave about every year. places i would recommend the view at the marriott marquis in times square. this revolving bar and restaurant on the top floor of the hotel views are incredible go at sunset for the best experience. never eaten there but the cocktails are lovely. my other new find which i loved was a restaurant called eataly a mecca to all food italian - italian eateries under one roof plus a huge italian deli all in one building. this place is in the flatiron district really relaxed and it was buzzing. food great and the cheapest and nicest glass of wine $-.-- that i have ever drunk in new york.',happy
id32366,' central location simple equipment shared bath but clean. the employees anastasia and alena were very nice friendly and helpful !!! anastsia told me about points of interest brought a coffee machine and answered all my questions. i especially want to note her patience and competence. thank you very much!',not_happy
id32367,' this is a super - so we did not go in with high expectations. we had read reviews that rated it really well--for a super -. and that is exactly what it was. the room was comfortable and spacious. we stayed here because it was convenient for our purposes that weekend. the breakfast bar was fine--and free. nothing gourmet but it is a super - right? the wifi worked really well. i even printed some documents for free. the bed was superior for any hotel--very comfortable. the staff were nice enough. i would not recommend this hotel for someone looking for an experience in their accommodations but i would recommend it for anyone who isnt too concerned about the hotel but rather in visiting austin. i would stay here again in the future.',happy
id32368,' i just returned from a stay at the joule and found the place itself to be pretty damned nice. the restaurant (charlie palmer is) while not particulary innovative or unusual was damn well perfect. i have written about food professionally and i can say without hesitation that this is a kitchen in sync. the rooms are exceedingly well appointed with the bathroom-shower-dressing area almost bigger than the living quarters. alas there my compliments come to an end the management front desk situation is simply abysmal.we had two rooms booked under a cash & points award for day one of a - nite stay with the remaining two booked as usual. to this day after multiple conversations and emails they never have managed to reconcile our folio. in our last conversation out of frustration one of the managament team responded by crediting our card for a - night rack rate and asking will this be okay? in my mind this is essentially an admission that they have no idea what is going on there. i have travelled over --- nites in the past several years--mostly starwood--and i have never ever experienced a front desk experience like this. as my colleague quipped it is like something out of a wacky peter sellars movie oh yeah and twice they forgot our wakeup calls. whatever. likewise the hotel is in downtown dallas. this is not a problem if you happen to need to be in downtown dallas but if i were going to stay in a hotel of this caliber i would prefer it to be in a more aspirational setting. put another way i needed to be in dallas for work so i was (reasonably) happy to get to stay there. and (bungling management excepted) i would love to take my wife there for a weekend...except i wouldnt want to waste a weekend in downtown dallas...geez i guess that sounds snobby..',not_happy
id32369,' i stayed here with a conference and was very impressed. i dont think i have ever stayed anywhere where the staff were so friendly and helpful. everyone from the front desk to the restaurant to the cleaning staff went out of their way to make my stay enjoyable. the room was very clean and the beds were comfortable. i thought the room was quite good sized for a dc hotel. it is in easy walking distance to the capitol. i wish the internet had been free but i have noticed that hotels that house conferences do tend to charge for internet. $-- a day was not too bad and the internet was fast. i would happily stay here again and would like to stay here sometime for a vacation.',happy
id32370,' my boyfriend and i stayed in the mystic suite for a weekend and i could not be happier with the room hotel and service provided. as soon as you enter the hotel the staff makes you feel welcome and comfortable. benjamin (who was working at the front desk) was very helpful with everything. he was also very knowledgeable about the hotel as well as the places to go in baltimore. i recommend this hotel!',happy
id32371,' weve driven cross-country four times and have always avoided memphis due to concerns about safety. if you check tripadvisor you will see that a lot of hotels including some four and five star hotels experience auto break-ins. not worth the hassle. this trip there was no way to avoid memphis and i was traveling alone with my two young children for the first time. i chose this because it seemed it was in a safe neighborhood. i was very pleased with the location and the hotel. i was lucky enough to be given a suite with a large living room and separate bedroom. we were in a room directly in front of the elevator. because of the living room we never heard any noise from the elevator. there were tvs in both rooms which would have been great if we hadnt been so tired. my children and i went to bed at -:-- in the evening. we parked right in front of the lobby. though we were facing a busy street we couldnt hear any noise. the closet was small and access to the bathroom was tight. but i would rather have two queen beds which we did than an easier access to the bathroom and two full size beds. the room was clean. we had a little kitchen area with a sink microwave and refrigerator. the only thing that was a miss and the reason for four stars is that the ac was horribly noisy. the room was hot in mid march so we had to turn it on. it is the kind of wall units we have in japan with a remote but it was not as quiet. it didnt shut off and on which was a blessing just had a constant loud noise. if you could fall asleep to it it probably wouldnt waken you. also the decor is really lacking. i know that they have remodeled but their designer should be fired. it is sort of a --s style which is i find to be a particularly horrendous design period. others have commented on the tile and the dated interior but this isnt a reflection of the age of the furnishings and tile but the designer. my gps gave us incorrect information. when coming off of westbound interstate -- you make a right onto us highway -- then make a left at the first light rickey bell and a left at the next street new brunswick. there is no entrance from us highway -- even though that is their address. would definitely stay again if we had to stop in memphis and would reserve a suite',happy
id32372,' our first trip to new york and we couldnt have stayed in a better located hotel for the price we paid!!!! -- min drive from the airport!!! if you arent travelling in rush hour can be tubed at a third of the price!!! excellent service as soon as we got there... we were told our room was quite small so the receptionist checked us into a bigger room with a view of the river! nice modern room with everything you need for a base to explore bathroom could be modernised but more than fine for the short time we were there! located right opposite madison square gardens ( you cant hear the concerts which depending could be a bad or good thing! ) macy is is - minute walk and empire state building is -- min walk! i would definitely recommend a metro card for a week at --dollars! even if you are only there for a few days works out cost effective to hop on and off!!! there is a bar and a diner located within the hotel which is fine for a quick drink-sandwich but everything you need is right outside the doors!!! shopping tips!! make sure room in your case!!! century -- department store great for bargains!! £--- handbags in the uk for £--- here!!!! also when we were there macy is had --% off and as a visitor you could get another -% off!!! on leaving if you are taking a taxi get the doormen to get you a town car as cheaper than if the concierge in the hotel gets you one!! we will definitely be staying at the new yorker again when we return next year!!!',happy
id32373,' this was our first stop if our round the world tour and it was great! the location was perfect. so close to times square and restaurants. hygiene was good although we were there for - nights and by the -th night the bathroom sooo needed a good clean with bleech as it started to smell. i didnt report it though. my fault. there are restaraunts everywhere and for the best pizza u must check out armedeus famous pizza. it is litteraly up the road (-th ave) - min walk. cheap too. really good pizza',happy
id32374,' got a room here for $-- a night using priceline. was trying for the doubletree mission valley but no luck. this hilton is located right next to the freeway and is pretty easy to find. but the hotel does not give you the feeling of san diego. i would recommend staying closer to old town downtown or the bay. the mission valley area is only worth it if you need to be in the area or you can find a really nice hotel. the doubletree is much nicer and located next to the trolley station. the first room we received smelt awful in the restroom which was because someone forgot to flush after using it (gross). they happily moved us and the room was okay nothing great. the bed was nice and soft but i just didnt care fort the hilton. parking is another problem of this hotel $-- a night! ouch.',not_happy
id32375,' i frequent san francisco for family reasons. we typically stay near fisherman is wharf as my kids love it. i will never stay here again. i was fooled by the renovation . the hotel is very old and the renovation was obviously skimped on. i had my first red flag when - of the - elevators were out of service. there are more at the other end of the building but seeing as all of the bell hops were headed that way i figured it was best to wait it out. lumpy mattresses very noisy heater-air (the kind in the giant box on the floor back in the ---- is) automatic u.s. world newspaper charge per day. if you want it removed you have to go down in person. they wont remove it over the phone. and lastly our movie broke up so we had to call in to have it removed from the bill which didnt happen. i had to call and argue over it ($--). he didnt believe me! dont let the cute firepits fool you. theyre filled with smokers. it is a great location but walk the extra block and stay at the hyatt! this place is a glorified motel. i think it just had me writing off sheraton hotels.',not_happy
id32376,' the heart break hotel was very nice. it had a small pool but it was very good. the break fast was excellent.',happy
id32377,' if you’re looking for something a little different than the cookie-cutter type hotel rooms that could be in any chain anywhere in the world try this. great minimalist-style while at the same time managing to be cozy. beds were very comfortable and everything was scrupulously clean. if you’re turned off by the comparison to a hostel - dont be. it was nothing like any hostel weve ever been too. it’s more like house sitting in your hip buddies’ loft. great eating and drinking establishments within walking distance. overall an experience we would repeat.',happy
id32378,' i booked a room over a month in advance through a travel website. when i arrived at the se to check in i was handed a letter and told that i was staying in another hotel quite a distance away. they said that the travel website had overbooked them. i find it very hard to believe that when i made my reservation over a month prior that they had no availability as my reservation was confirmed. i specifically booked at the se for the location on -th near all entertainment and dining. i had plans to meet friends at a restaurant right down the street for dinner. the hotel i was redirected to did not have any restaurants open at night and there were not any bars-nightclubs nearby. basically it was near nothing in the way of dining-entertainment. so we ended up having to pay for a cab to go out to dinner when we could have just walked up the street if the se had honored my reservation. the front desk people could not have been less concerned about the inconvenience that this switch caused me. the se should not participate with outside booking sites if they do not plan to honor their commitment. shady business in my opinion.',not_happy
id32379,' this was such an awesome hotel! it is been completely renovated & the room were so luxurious! the beds were plush & amazing! sparkling clean..i checked the sign twice because for a moment i thought i accidentally checked into the nearby resort! morning brought a wonderful free breakfast with belgium waffles scrambled eggs hashbrowns biscuits & gravy various cereals toast fresh fruit grapefruit and starbucks coffee! what a suprise! the pool was clean heated & had a fun fountain. cant say enough. was a nice change from he crappier hotels on this trip that i paid twice as much for!',happy
id32380,' i needed a room for about - hours during a layover between flights. the room was dark dingy and had a very strong odor of tobacco smoke. the room was saturated with smoke odor and leaving the front door propped open for - hours was no remedy. upon check out the reply of the desk clerk was simply here is your receipt . $--- for a - hour stay in a stinky dingy room. pathetic. avoid this hotel. it is old and smelly and there is no customer service. also it appears someone had entered my room and used my bathroom while i was out having dinner.',not_happy
id32381,' we stayed at the omni parker house with our - children all who are -- months apart ranging in age from -- to -. usually such opulent hotels are not child-friendly especailly with such a large group. we found the hotel not only child friendly but warm and welcoming. we felt as if we were staying at a distant relatives house. omni chain provides a lot of amenities for the younger set this one does also with milk and cookies at bedtime and a rolling backpack full of games. for the adults it is plush historic and very romantic. the concierge were helpful knolegable and not afraid to give thier opinion of various activities about town. food in the hotel is outstanding. this hotel is so accomodiating and friendly harvey parker would be proud...and i am sure he is as he still occasionally appears to guests on the -rd and --th floor. this hotel is hauntings are repeatedly referd to all over the city but dont worry they have only ever been reported as friendly. much to the dismay of my -- year old son we did not have any ghostly experiencies only warm friendly outstanding service at every turn.',happy
id32382,' this hotel combines the friendliness i associate with a small family run hotel with the professionalism of the very best to be found anywhere. i stayed on the executive floor which was truly excellent - subtly understated yet absolutely luxurious. staff were very helpful - the concierge anticipated the mistake that i might make in directing me to a shopping area and ensured that i took the correct route. food met the highest standard while the bar had an intimacy that i found very welcoming. it was also a perfect location to explore the city close to shopping restaurants and the white house. the metro station is very close to the hotel.',happy
id32383,' we loved the location and the grounds at paradise point. our updated room had a great view of mission bay. we saw lots of families on bikes and quadracycles. there is ping pong tennis segway tours and beautiful pools. the fireplaces at night make for romantic walks.the bell staff and front desk staff was very helpful and friendly. we would definitely come back!',happy
id32384,' the dolphin motel where to start? budgets were not my main motivator when booking this motel despite its very very reasonable rates it was the trip advisor ratings that clinched the deal. my criteria for a hotel-motel is clean safe and friendly im there to see the city not to sit in a room or by a pool (i can do that at my local leisure centre). the dolphin had reviews by the page full stating my criteria would be hit they utterly smashed it! from our first steps into the reception both my wife and myself knew this was going to be a great stay. to my discredit i forget the staff members names but suffice to say they will be the same ones that get talked about so positively in all the other reviews. these unsung staff members were fantastic without being over the top what i’d call fake us hospitality. nothing was a problem not that we had any issues for them to solve. vouchers for local attractions deals at the local mexican (do not miss it) and all the maps you’ll ever need were supplied without hesitation. the rooms well….they are exactly as the web site says. click on their home page go to room pictures and only book if they meet your requirements. anyone on here moaning about “small” rooms in my opinion didn’t do their homework and therefore their comments are null and void. they are spotlessly clean comfortable and perfect for our needs the needs being to sleep. concerns about tv volume controls from other reviews seem odd to say the least quite why people need to set up a home cinema experience while on holiday baffles me. we went to bed watched the news at normal volumes woke up and watched the news before breakfast what else could you need?? perfect. the breakfast was as you would expect please do expect basic. basic does not mean bad it doesn’t mean you start the day hungry but it does mean you’re not getting the vegas buffet style “no need to eat for - days” event. a muffin a banana and an amazing cup of coffee (use the vanilla cream! – it always seemed to be hidden in the fridge) was the order of each day. if you need more there are options just over the road – just remember the price you paid for your room! my only comment that could be construed as slightly negative is the motels location from what us brits would call the city centre. we didn’t book a car and potentially that’s our fault but we did assume that being the united states of america your public transport would “kick our [--]” it did not. the bus stop is a -- second walk – perfect! the wait for a bus hmmm not so great. in retro spec i would ---% recommend a car hire or a fat wallet for a taxi as the wait was just unbearable on occasions. the issue is exaggerated --- fold come the evening. we liked to go out on the evenings to the gaslamp area (check it out!!) but getting back was a nightmare whilst trying to use public transport. the trolly system is ok (ish) but come the end of the line your dumped in what seems like the middle of nowhere. all of this is nothing to do with the motel but i wouldn’t want people to go to this great establishment and get disillusioned by the transport woes. to surmise a epic motel that’s clean safe friendly and supremely priced. go educated and you’ll enjoy every second of it (sorry for the waffle im still jet lagged)',happy
id32385,' ac doesnt work . staff rude. rooms tiny and need repair stay far far away i jad to stay because i price lined it. i called priceline to say how awful it was. i wanted to check out . anyhow save your money and go elsewhere. i am typing this from the room it was so bad i had to vent i had to pay a extra -- bucks just to get move to a room with working ac .',not_happy
id32386,' never in my whole life have i stayed in a place as bad and as un-welcoming what we got there with friends i cried my eyes out for hours wanting to be home again! it was dirty and no clean towels were given to us at all for - days we had to ask for them. also we shared a bath room with the whole floor which was - people and is was dirty and hairy and never cleaned! i went in my friends instead which was in fact several floors above me there was people all over the place when i got out i felt crap walking past them!and was always frezing cold where it took you breath away dont ever get me started on my room?-.- no drawers or wardrobe to hang my cloths in and there was a small mirrow and in my room i didnt even have a sink for crying out loud! the bathroom was oppisit however all bloody night we heard the chain getting flushed and people talking in the bathroom and people had music on early in the morning and late at night? the lift was pathetic and we got wrong fro using it when we were told that we could walk? i had to drag my case up - flights of stares. also in our room it was freezing on night and the next red hot? make you mind up? i had to open the window in our room and the fan wasent working and we couldnt open the ones in the lobbey or we were told to close them? one of my friends room smelt like cheese that was because she was above the kitchen or something and all she could smell was food and her clothes were stinking form it! the hotel staff were all a different laungage and sorry but i couldnt understand what they were saying and they seemed very ignorant! (part from the man what kept the front door open he was really helpfull with everything):) or and yes how could i forget there was animals kept - rooms from me a sandy coloured dog a parrot and a kitten? they were left to room around out hotel i saw the dog a lot and the parrot never shut up!-.- it stunk the place out! seriously is this a hotel-hostel or zoo? p.s. i would recommend this hotel for dogs that have no place to go!!!! what a utter garbadge never again....',not_happy
id32387,' we were driving north from florida and decided to do it in three days. we also decided that we would spend the two nights on the road at hampton inns. our first stop was in jacksonville fl. the hotel was a bit older than we had anticipated and the very reasonable price of $--.-- should have clued us in. our room was on the first floor in the far rear of the hotel. the room was clean and neat with all the amenities you expect from a hampton inn. they had even provided the two extra pillows we had requested. however when we got into bed we found that the duvet was extremely heavy and although it was cold in jacksonville for us i threw off the duvet on my bed (we had two queen sized beds). my wife did not sleep much at all due to the very loud air conditioning-reverse cycle heat unit in the wall under the window. the next morning she mentioned it to the front desk so they could have it fixed and to our surprise they cancelled our bill. we left early in the morning and did not stay for breakfast.',not_happy
id32388,' regretfully my wife and i had business in sherman oaks and chose to stay at the sportsman is lodge hotel . not regretting the business that went well but staying at this hotel was less than desired. we checked in about -pm and that went just fine. i love old movies but this place reminded me of the lodge in the movie dirty dancing staring patrick swayze & jennifer grey set in the -- is. the place smelled a bit old and was very noisy at night. the next morning our appointment nearby was at -am and that was - minutes away so at -am we went downstairs to the restaurant and were immediately seated. my wife ordered an omelet while im a sucker for biscuits and gravy. her meal looked great while the cook told our waiter someone forgot to make the biscuits. i said that was fine bring me some toast and well cover it with their homemade gravy. they brought me toast and a container that held - tablespoons of gravy!!!!! i said is this a joke or a teaser? the waiter said this is how they serve it but let me get you another container of gravy. yes another - tablespoons! appalling! now here is the best part. we left and forgot my wife is pajamas hanging on the bathroom door and called the hotel. i spoke with - different people on the phone over several hours and although all - promised to call me back after they checked with the manager housekeeping supervisor and the maid who cleaned our room we still have not been contacted yet and that is been a week. the pajamas were a gift not an heirloom but just a few hours after we left they couldt locate the maid or housekeeping supervisor so one would wonder if the employees are taking things out of the rooms while people are still there? sad very sad that we called - times and after being promised a call back we still havent heard from anyone at this hotel! personally i would rather drive --- miles than stay at this place ever again!',not_happy
id32389,' after some serious research i decided to book the mark hotel for my sister is --th birthday trip to nyc. the website tells a good story but the reality is quite different. it is not a fun-lively hotel more of a subdued-got no soul establishment. we were upgraded to a one bedroom suite on arrival which was a nice touch and one concierge (isabelle) was extremely helpful with coordinating my sister is - best friends arriving as a surprise - i only wish we had moved hotel then as planned rather than moving to a - bed suite within the hotel. isabelle is so lovely it seemed like a good idea at the time (i did make the final decision & they did give us a good rate on the room). good points: rooms are spacious & clean. the hotel is in a great location close to central park (and only - mins by cab to fifth avenue). bad points: room service prices are insane. staff (except isabelle & the doormen) are quite arrogant (particularly another female concierge - when i asked re comedy nights & timings she responded i dont know youd have to look on line). the bar is very small & packed with questionable female clientele. there is no outdoor area at all. i could go on. in short we had a fabulous time in new york & will definitely return - just never to the mark hotel. next time wed definitely book the bryant park hotel - it is a better location uptown & i suspect it wont be as stuffy as the mark.',not_happy
id32390,' this hotel is perfectly located near denver airport. we were so impressed with the room layout and extremely efficient use of space - there was plenty of room for a family of four. the room was tastefully decorated in yellows and blues. the breakfast had a huge variety of foods and was replenished quickly. the staff was friendly and courteous. kudos to the design team and decorating team of this hotel! i will definitely consider the spring hill suites brand for my next trip - the quality and value are unbeatable.',happy
id32391,' if you want a hotel that will nickel and dime you to death than this place is for you. $-- a day for in room internet access is robbery hell motel - offers free in room internet. sure you can use their internet lounge in the lobby for free if you dont mind the lack of privacy when trying to conduct sensitive business matters. no in room refrigerator oh sure they could bring me one for $-- a day; wow the operating cost might be all of .-- cents a day what a joke. let’s talk mini bar i know only the truly desperate use these things but $- for -oz bag of pretzels $-- for mini bottle of wine really? if you bring a car they will be charging you $-- a day to park it there insane. my room did have a nice view if you dont mind the sliding door rattling from who knows what all night. i fixed that with the notepad from the desk stuffed in between the sliders nice. you may be wondering if i notified the staff well no they probably would have wanted $ to look at it and the note pad was the only free thing in the room. when i made my reservation i requested a king bed (traveling with my wife) but when we got to the room it had - twins. i called the front desk to ask for room with a king and was told they are all booked but should have something the next day and they would call me to get me into a different room needless to say i never got a call oh well probably would have wanted more money for that as well. i had a standard room where i got a conference rate of $--- a night (regular rate of the street is around $---) there is absolutely no way i would pay that if i was making the trip on my own dime. one last thing if don’t mind taking a cab everywhere you go or taking the hotel shuttle to the airport to catch a city bus than you would be happy with the location because there is absolutely nothing within walking distance of this place. you’ve been warned.',not_happy
id32392,' terrific location stylish rooms great view and very helpful friendly staff.',happy
id32393,' #name?',not_happy
id32394,' we just stayed here two nights ago (-------) and had no problems like the last reviewer regarding safety issues. the parking lot was well-lit and i even took a walk around the office complex across the street as it was getting dark and felt safe doing so. the outdoor pool - deck is nice but not heated. breakfast was just fine- standard extended continental style. our room was very clean and the bathroom was absolutely spotless- very important to me. minor cosmetic details could be nicer- wallpaper loosening at one seam (not flapping just needed seam redone) and at the top of the bathroom mirror the glaze was peeling. otherwise room was just what we needed- included coffeemaker recliner & another chair. watch for odd phone charges- i didnt use it with our long distance phone card but the hotel phone label stated that even ---# calls would be subject to a $-.-- fee. local calls were free up to -- minutes then $-.-- fee- ?? walls are thick enough that noise is not an issue. i plan to stay here again when in indy overnight.',happy
id32395,' the location is excellent! steps from michigan avenue and walking distance from tons of restaurants and shops. the room we had was very standard and exceptionally clean. was pleased that the street noise was minimal. only downsides- water pressure was not strong and there wasnt a do not disturb sign to use.',happy
id32396,' the area assigned to us for the event (-nd floor lounge) is very spacious beautifully decorated and well attended by staff.',happy
id32397,' so we checked into this hotel first going into the elevator which was the size of a small closet barely fiitting - people. we went up to our room where the floor stunk like an old indian kitchen going into the room was a very small sized place with - twin beds. the bathroom was also size of a closet and the bed sheets had stains. as soon as we checked in we knew we didnt feel comfortable staying there so we asked expedia if they can change our hotel. the hotel declined to give us the refund and did not care at all. we checked out early let them keep the money and we went to another hotel. hilton in times square it was ----- times better. dont stay here unless you want to be far from the strip and feel disgusting.',not_happy
id32398,' very helpful staff on reception. room was large for new york clean and comfortable. best hotel i have stayed in over -- years of coming to ny. breakfast is a bonus and staff are on hand to ensure supplies are topped up and to cater for guests requests i.e. toasting of bagels. the weekday wine and cheese is also welcome in the relaxing club room away from the hustle and bustle of park avenue. great location for shops subway and easy to walk up to the park or down to times square. spotless - and i am a clean freak!. for satc fans - the monkey bar is part of this hotel! will be back.',happy
id32399,' so our stay at the deca was great for the value (we booked through priceline and bid $--.--) i definitely dont think it is worth the full value $---.---night rate. parking is not free. internet is free. rooms are nicely appointed with a funky modern art deco design. beds are very comfortable. bathrooms are tiny tiny tiny with old stained tubs but are cute in their own right with a pedestal sink. so the outlet issue. it is an issue if you want to plug your computer in on the computer desk or plug anything in for that matter. there are - accessible outlets in the entire room. the other extention cord is behind the tv stack and is fully loaded as a result of the lacking receptacles. this hotel was built in the -- is and unfortunately when they updated it they didnt work on the electricity issue. the only other issue are the windows. small infants could fall out the windows. they dont have safety locks either. this is definitely a problem.',happy
id32400,' i planned a family trip to nyc over columbus day weekend and booked a room with double beds through travel zoo for my family of -. it was a great value: $--- for one night and $--- for the second. i did try to get a cot in the room but the hotel said that i would need to upgrade my room if i wanted a cot. i decided to just wing it bring a sleeping bag for my child etc. after reading the reviews here of the lexington in new york city i was really nervous about what we would find in our room. the reviews of it not being clean really bothered me especially as i would have one child sleeping on the floor (which is kind of gross in even the best hotels). so... i expected the worst. but the room was actually quite big with two double beds two bathrooms and a pull-out couch. the couch grossed us out so we chose to squish into the beds. however the room was fine. for the price i think it was what one would expect in nyc. it was so convenient to get off the train at grand central and walk to the hotel. we left our bags while waiting for our room to be ready which was a $- per bag cost. i knew this ahead of time so it was not a problem. i would not go out of my way to recommend this hotel but if you find a good deal to stay here it is not the worst place you can stay. nothing stood out about the hotel except that we had two bathrooms in our room and that the price was reasonable for nyc. the staff was fine nothing special but also no complaints.',not_happy
id32401,' just returned from a two week stay at the wydham the room was contracted by the organization that i work for so the options were limited. check in went smooth as my company had a table set up in the lobby to facilitate the process. someone had a dog in the room across from me and it would not stop barking for the first three days. i called the front desk each day to express my displeasure with the barking animal and eventually they either muzzled the dog or moved the occupants. the room did not have an automated wake up service so i called the front desk each night to set my wake up call. most nights i would have to call several times before someone would actually pick up the line especially if it was after -- pm. the room was kept very clean and there were no creatures crawling around on the floors etc. my room was a two room suite with a sink and refrigerator. everything was in working order and the frig actually kept my items cold. the hotel restaurant was decent nothing special to write about. internet was provided but the wireless connections were at best spotty the best option was to use the lan lines. they did provide a printer and copier in the lobby which was extremely useful for all of the projects that i completed during my stay. the lobby and other areas are currently being remodeled but they did minimize the impact by setting up a temporary reception area. their pool spa and water slide are an exceptional feature especially after a long day in class.',happy
id32402,' we stayed here for a week in june and i can promise you that the location was excellent. walk out the front look left and youll see columbus circle on the corner of central park (- blocks) straight ahead there is your taxi go down one block and there is the subway or the bus around the corner are the theatres and two blocks beyond that is times square! even ray is pizza is directly across the street and there is an italian restaurant is down the block. my son and husband and i had fun walking everywhere--and if we walked too far the hotel is centrally located so a taxi is cheap! the downside was that this place is busy--lots of people in daily and the elevators were not always working. we waited everyday for one of the two to be repaired. the buffet area is bland and the food is not much better--but my son liked the toast and that is great. the front desk personnel were always frenzied--and often gruff--so if i can find fault it was the service. the room was small but adequate clean and no problem fitting in a roll-away and refrigerator--so great location with absolutely no pampering! i would not stay here again simply because i saw many other places in the same area that seemed nicer (hampton is on a very busy crowded street with a very small crowded lobby at all times). i will say i was on the top (--th) floor and i could see the river (as well as every roof top) from my window and the concierge person (busy too) was able to get (good) tickets for all the shows!',not_happy
id32403,' we stayed at this hotel in march ----- ----. the location was just what we expected. we paid for the full city view and it was everything you could hope for. it is high above the city you can see everything but you are far enough away that you can enjoy some piece and quiet. since all the other reviews have detailed everything that is great about this hotel ill list what kept me from giving it a - or - circle award: -small tv (yet the room has a kitchenette and large living space why skimp here?) -sliding door that barely locks. -front door that does not have secondary lock (i.e. chain or bar) -- out of our - window locks did not work -showerhead was crazy pressure so hard and more like using a fire hose to shower. you had to angle the showerhead to the side to get it to spray strait -maid did not replace toiletries on one of the days. -gas oven makes stove feel hot all the time (i think from the pilot light) - magic castle (night club) staff not helpful. - pool is old and run down no hot tub. (the one at magic castle looked okay) -food at continental breakfast is not restocked (first come first served even though they say it is until -) we had driven to hollywood from san diego and the -.- hour drive took us - hours because of rain by the time we got to the hotel we were happy to pull into the parking lot and try to check in. there was no lobby at the parking lot so we drove out and realized we had gone in an exit to the club. the bad news is they had those big spikes that puncture your tires and it caused one of our tires to go flat (fortunate it wasnt all -). the exit was poorly marked that you could potentially have severe tire damage there was a small sign you could probably see in the day but at night there is little light. the hotel staff did nothing to make our stay enjoyable after this (other that to sympathize that it sucks to have a flat tire). i would have expected the staff to offer us some kind of peace offering (seeing how it was their lot that caused the damage to their guests vehicle). not sure what i would expect but it would have been a good gesture to try and make our stay a good one in spite of the circumstance. i must say hollywood-la aaa was fantastic they had the spare on -- min after we called. the magic castle club employee was more concerned with us getting the vehicle out of his way than to help us get the tire changed. but what do you expect at those fancy exclusive clubs. if it weren’t for the location view and room size this hotel would be a - star. if they put a little money into renovating the pool-rooms and fixing the minor repairs (door-window locks) this would be a sure bet on a place to stay. but then again they could probably charge more and put the price of this hotel into --- star range.',not_happy
id32404,' we stayed here -----th feb --. our expectations were fairly low wed read some of the reviews and also due to the central location we expected the room to be noisy and small. so we were pleasantly surprised the room was much larger then expected and we heard very little street noise. the bathroom couldve done with a little updating but i have seen much much worse. we found the staff to be very courteous and we never experienced any problems concierge even sang happy birthday to my husband on our -th morning. we loved nyc and would definitely use this hotel again. the location itself is a great selling point.',not_happy
id32405,' the hotel itself is older with a beautiful lobby. air condition was very poor as well as the lighting in both the room and bathroom. the bathroom was extremely small. we did not utilized the onsite restaurant as they were quite pricey. on site valet parking is $-- a day. there is a parking garage a block away at $-- a day. the best thing going for this hotel is the location to the boston commons and freedom walk very close.',not_happy
id32406,' very wonderful hotel. staff was -st class. especially derrick - concierge. best treatment at a hotel ever. would recommend this hotel to everyone. they just put a smile on your face. room was large clean & great view of the harbor. very nice looking building as well. renaissance you should be very proud of yourself. the quality shows.',happy
id32407,' the location is good. there are nice restaurants in the vicinity and obviously it is near the opera house as well. we enjoyed the complimentary breakfast. the rooms were nice. the lift is a bit small and some passageways a bit narrow - a la europe. i would not recommend driving here because valet parking is $-- per day and there is very little on-street parking in the area. overall it was a very good experience.',happy
id32408,' very nice staff great breakfast in the morning. our room was very comfortable. hampton inns attract traveling sports teams as it was loaded with high school basketball players. the hampton staff did an excellent job. it was quiet by --pm and at breakfast it was packed with players but they had plenty of food. would definitely stay here again.',happy
id32409,' i reserved at the mayfair because it was the closest hotel with availability to the e- conference. staff was friendly and helpful but overall the hotel is pretty shabby. rooms are dingy. television in the bedroom did not work. one bedside lamp had a burned out bulb the other a broken switch – so i spent a few minutes assembling a working lamp from the two. internet connectivity was very slow and unreliable bad for business travelers. the mayfair is servicable as a crash-pad but not for anything else.',not_happy
id32410,' we spent four lovely days in this beautiful hotel. beautiful comfortable room with fireplace overlooking copley plaza. drinks in the elegant oak room bar. highly recommended: get the package that includes breakfast for a great deal. only downside: tiny bathroom strictly one at a time. but good location and superior service over rides that small inconvenience.',happy
id32411,' we chose the sofitel because of its location and the reviews on this site. we were not disappointed. first the location is ideal for virtually everything. the mall is only about --- blocks and all sights -- from the capitol to the smithsonian are walkable as well if youre fit and like to walk. we were lucky with the weather so only took the metro or cabs in the evening. as for the hotel it is extremely comfortable and the service is excellent. from the front desk to the concierge (andrew is great!) to the door staff everyone was warm friendly and extremely helpful. the rooms as described are smallish but very well outfitted and in no way cramped. we had asked for and got a corner room so we had windows and light galore which was nice. weve stayed in lots of hotels including ritz is which we love but this competed on every level and was one of the cleanest places ive ever seen with virtually no signs of wear and tear anywhere. the gym was well-equipped and kept immaculate with fruit and headphones there for the taking. a great coffee-tea service every morning in the lobby added to the sense of overall comfort and service. all in all a great place to stay and my number - choice in washington for the future. last year we stayed at dupont circle at the palomar and while certainly a nice hotel this beat it on all respects especially location.',happy
id32412,' we stayed at the hotel burnham this past weekend in may. the hotel located at the corner of state and washington streets in the loop is a stunningly beautiful hotel. the restoration of the hotel has included such intricate details as wrought-iron railings on inner stairwells and elevators. the decor in the lobby is very stylish and modern (a la w hotels). each afternoon the hotel has free wine in the lobby for its guests. our room faced state street and overlooked the old-line marshall field is department store and a small portion of the frank gehry-designed bandshell in millenium park. the room albeit small was furnished with a very large king bed wonderful linens and aveda bath products. the service at the hotel was outstanding. every bellman front desk attendant waiter-waitress and maid we encountered were very friendly and made every effort to assist and make things easier. we were especially impressed with the concierge tracy. she gave thoughtful and considered recommendations for restaurants and entertainment (e.g. local blues clubs). once we had decided on a restaurant (e.g. gino is east for great deep-dish pizza) she even had discount-special privilege coupons which allowed us to jump ahead in line (a supposed ---minute wait turned into a ---minute wait) or provided other special benefits. (she even managed to get us tickets for a nearly sold-out exhibition at the museum of science and industry). tracy was excellent! the hotel is located right off the red and blue lines of the l (a block or two from the other l lines) is conveniently located about - blocks from millenium park (stunning) is within the theatre district and has great shopping all nearby. the hotel also has the atwood cafe in its lobby as well. this is a wonderful restaurant serving continental cuisine tinged with asian flavors. (make sure to try the duck breast with asian-seasoned noodles). prices are not cheap but the food is well worth it. all in all the hotel burnham is a terrific hotel with outstanding service and a nearly-cant-be-beat location. well be sure to stay here again when we come to chicago.',happy
id32413,' whenever i travel to seattle for business or personal reasons my first choice of a hotel is the alexis. the employess could be nicer or more helpful the rooms are extremely comfortable and the location ideal.',happy
id32414,' good location good rooms. valet is free - but slow. comerica park is close enough to walk. restaurants are also in close proximity to the hotel. get a high floor . . .',happy
id32415,' my husband and i stayed here one night to celebrate our birthdays. we booked the french kiss package...it was wonderful. when the hotel found out it was our birthday weekend they sent up a dessert. management also called to verify everything was good with the room. the service here is exceptional! if you are not an omni select member i would suggest becoming one...',happy
id32416,' our stay at this hotel was very pleasant and enjoyable. the staff were extremely nice and helpful always smiling and with good suggestions. room service was prompt and we never run out of anything. the room was well equipped and very comfortable although we did really just sleep in it. we did ask for a view of the space needle and it was great. it was on the -th floor and had slanted ceiling which made it very spacious. however it did overlook a busy aurora street which was quite noisy when we had our windows open. but once you shut the window it was quiet. we were too tired to hear it anyways after a whole day of exploring. the hotel has high speed internet and wi-fi in the lobby with couple of computers for guests to use. however there is no wi-fi in the rooms. the staff will provide a cable to hook up your laptop if you dont have yours. the breakfast buffet was served from -am to --am and offered a great array of choices from heavy and hearty to healthy and light. we stayed there for - days and i had a different breakfast everyday. as we were out exploring all day we never used any facilities like pool or fitness room. however the pool was small and the fitness room had just couple of treadmills and elliptical machines. the location of the hotel is great! it is just a - min. walk to space needle and all the attractions of city center like sci-fi museum and pacific science center with imax theaters. there is a monorail by the space needle that for $- takes you downtown in about - minutes. that is a fun experience but not worth taking everyday as it takes about -- minutes to walk downtown. if you want to get to pike place market and other downtown attractions youll walk about -- minutes from the hotel. if you dont like or cant walk too much buses will take you everywhere and once you stay within downtown district they are free. there is a bus stop right across the street from the hotel. we came to the hotel from the airport on two buses which was easy enough as we were instructed over the phone by the hotel staff how to do it exactly. and it only cost us about $- for two people. however going away we had way too much stuff with us. conveniently the hotel has a town car service that charges around $-- flat rate to the airport and you can schedule for specific time which you cannot do with taxis. overall it was a great stay and i definitely recommend this hotel. it is a great value for the money.',happy
id32417,' this is a great place to stay in san francisco. it is comfortable and roomy with more than adequate amenities. the location is just right for all the downtown features of the city including theater shopping restaurants nightlife etc. etc. you have everything you need in a hotel for either a short of long term stay. everyone on staff seem there for your comfort and convenience. street noise can be a little annoying when there is a lot of street activity but it does not diminish the positives.',happy
id32418,' we stayed at the magic castle for seven nights after spending - nights in - other hotels. i have to say that this was the best! one of the hotels we stayed in was very up market but the magic castle has the edge because of the friendliness of the staff the spacious apartments and the relaxed atmosphere. the pool maybe on the small size but it is clean and there are complimentary towels.the complementary mini bar is brilliant. thanks to all the staff who made sure we had everything we needed. nothing was too much trouble. if you want good value for money a convieneint place to stay in hollwood that is relaxing and clean then you wont be disappointed with the magic castle. smith family england',happy
id32419,' stayed for six nights at --.---night. service was awful. rooms were not cleaned on a daily basis. ... my debit card was debited twice(my sister and i stayed at the same hotel. i made the reservations in my name) they failed to swipe my sister is card twice.. once upon checkin and once on checkout. we checked out at different hours.. much to my suprise my checking account had been debited twice...... when i called the girl in charge of accounting i gave her my sister is telephone number... she never called. i tried to resolve this through the bank. she lied to the bank and said i refused to give her my sister is contact number. this has been a checking account nightmare. i shall never stay here again. the customer service was awful everyone from manager to the maids. even coporate head quarters was of little help. they allowed my sister to sign a receipt on my debit card and worse yet the bank honored it.',not_happy
id32420,' i travel to austin once a month for business and the doubletree is my hotel of choice. great location and close to most everything in the city. and free parking is a big plus! i love that the staff recongize me and welcome me back! the rooms are great size big bathrooms and good work space. come and try it out for yourself. i am sure you will be pleased!',happy
id32421,' a nice little hotel tucked away slightly north of the hustle and bustle but very close to the subway and walkable to lots of nice things. it is not overly fancy but very pleasant cosy lobby with free wi-fi helpful staff and good clean rooms - pretty spacious by ny standards too. special mention to robert on front desk who was very helpful when we checked in - free upgrade - hurrah for robert!!',happy
id32422,' i had a job at nyu and this was the only hotel that i could find that wasnt at least - blocks away. it is not a bad hotel - but it is independent as far as i can tell. so you arent going to get a chain experience. the room was incredibly small - but this is new york and as i said... it is an independent hotel. the rooms are cooled via window air conditioners so dont expect much of a view even if you have a streetside room. thankfully the housekeeping staff did not turn off the a-c when they cleaned the room (that is a real pet peeve of mine when they adjust the heat-ac). staff was friendly. i needed a cab at about -:--pm (the worst time to try and find one in nyc). i was on the street for about -- minutes with no luck. i went in to see if they could call one. the doorman went outside and started walking down the street to find one. luckily one came by right about that time. no he didnt get one faster than i would have (that cab still would have passed whether he was there or not). but how many doorman are going to venture beyond -- feet down the sidewalk for a guest? i did not have the experience of a recent poster - it was not loud at all. the toilet paper was fine. the bed was far from hard (i actually prefer firmer beds so i would have loved a hard bed). i was there the day apple released the iphone - - and while i was having cell phone connection problems in general (all over manhattan) they were no worse in the the hotel. i didnt use the breakfast or any of the food options in the hotel proper.',not_happy
id32423,' i have stayed at the westin twice booking both times through priceline for a fraction of the regular room price. i have to say that the downtown westin in seattle is far from a - star establishment - really it is - star at best. while the service is excellent the lines for check-in and check-out are insanely long and there are exorbitant charges for amenities that at other - star hotels are included in the price of the room. for example in order to access wi-fi in the room the hotel charges $-.-- per day. the only thing included in the room is a bottle of water and shampoo conditioner soap and lotion - ive been to other lovely hotels where so much more is offered including the use of flatirons hairspray toothbrushes and other toiletries. parking is very expensive - however there are above ground parkling lots nearby that are half the price ($-- overnight) of the westin parking lot. the hotel is in need of upgrades - there are so many shabby features that certainly do not reflect - star quality. fixtures in the rooms are cheap - in the gym some of the equipment seems to be very base model and many things do not work (for example on the elliptical i was using the tv did not work - and the container that holds the wet wipes for wiping down equipment was broken so that the wipes could not be accessed)...further the workout rooms are windowless and there are no fans to be found. very stuffy. even some of the metal decorative up and down arrows that are located above each elevator are broken or hanging at unnatural angles. and the bathrooms in the lobby? wow - greyhound bus stations likely have nicer bathrooms. i have no problem with having to use a room key to access the bathrooms but i couldnt believe how shabby they were. the metal utiltiation doors on each stall are found in most school and mall bathrooms..very surprising. as mentioned we never pay full price so i cant feel ripped off...however i would never in a million years pay full price to stay at this hotel. there are certain expectations associated with staying at a - star hotel and the westin fails to meet most of them in my opinion.',not_happy
id32424,' stayed - nights at the algonquin after hearing so much about its history. beautiful hotel great location and great ambiance. unfortunately all of this is undermined by extremely poor service throughout the hotel. the bar staff were rude and couldnt wait to get you out of the lounge once you had ordered your drink despite being residents. the gm was completely disinterested in comments. reception staff must get classes in scowling and avoiding eye contact. with the history the algonquin probably gets its custom too easily and this is reflected in the attitude of the staff.',not_happy
id32425,' our stay at the hotel was great. the hotel and our was beautiful. the service at the front desk was very friendly and helpful. the doormen were very welcoming and the house keepers did a great job servicing our room. the hotel was very clean. the location is a bit off the most travelled paths but the cable car is a block away and we could get to most places via cable car bus trolley easily. we could easily walk to chinatown and union square. we ate at the hotel restaurant for dinner and breakfast. we were very pleased with the breakfast. the quality of the food and prices were good. we were a bit disappointed with the dinner. we thought the food was average and the prices too high. but overall we would definitely stay at the san francisco omni again.',happy
id32426,' this is quite a luxurious place. big rooms great beds huge showers all sorts of amenities. it is in a historic building and the rooms show the bare brick and old wooden floors. the value is sensational for the price.',happy
id32427,' hello i stayed in the hotel in and i didnot like there the lady in the reception are rude the room in the tower is smelly there is no choices in the food in room services they have abood michelin star hotel it was good the location is good',not_happy
id32428,' a hotel is not a place to sleep but place to enjoy its unique culture and taste for me. from that viewpoint this hotel was a kind of ”normal” with no surprise and no excitement. still it was a pretty artistic accommodation. you can feel pictures’ breaths even during bath time. interiors here and there created an aura like a museum café though it was disappointing to be bothered by some noises from upstairs and the bathroom of next door (not from streets). i stayed by myself in the deluxe queen room - nights and found it just size for a solo traveler. equipment and amenity were almost perfect especially a lather apothecary bath soap which made my face skin silky smooth. an adjustable showerhead served me with short height very well. having a pair of confortable slippers was great. its location with easy access to the union squire powell st station restaurants and ---hour stores was absolutely excellent. $--.-- breakfast buffet was relatively good in comparison with ones of other restaurants around it. if you visit here a lobby pug max will welcome you with cute sleepy face!',happy
id32429,' being two seminar leaders-trainers who travel nearly every week we usually carefully check a sleeping room for unhealthy-unsafe conditions before settling in for the night especially with the spreading bed bug infestations across the country. after setting our luggage just inside the door we looked around and noticed generally unclean conditions for an apparent lack of thorough and complete cleaning. then i began a more in-depth investigation. i began examining the bed itself--not just the bedding but and examination of the bed skirting mattress seams and under and around the mattress and foundation where bed bugs are most likely to hide. the first place i looked was under the corner of the bed skirting near the headboard. and there they were! bed bugs! generations of bed bugs too many to count: adult juvenile and tiny almost microscopic bed bugs and bed bug feces everywhere! they were hiding in the folds and seams of the bed skirting. we took photographs of the bed bugs of the bed with the corner of the skirting pulled back of the bed in the room and of the room with the bed from the entrance outside with the room number displayed for proof that we would later be providing the local health department for investigation. another guest of this hotel submitted a negative review that we later discovered in which the presence of bed bugs had been reported unfortunately for the guests they found they had been victims of an infestation after they left when they realized they had been bitten many times. they may have also unwittingly carried bed bugs out with them in the seams of their luggage to infest their home after the length of time they had been in the room. never place your luggage in a hotel room until you have made an adequate search for evidence of a bed bug infestation! and even though we only know of the bed bug infestation in our room and do not know in which room the other guests reported a problem bed bugs are known to travel from room to room! we immediately got everything out of the room before the bed bugs could get into our luggage loaded our vehicle went to the front desk cancelled the room and demanded a full refund which was provided with an apology. we found accommodations elsewhere at the travelodge nearby which we found clean comfortable adequate and even at a better rate--and no bug infestation we could find. almost anywhere would have been better. we would have rather slept in our vehicle and deliver a seminar the next day rather than stay in the baymont inn at this location. we would never recommend this baymont inn to anyone. the hotel is--in our opinion--a public health hazard so be forewarned and beware! the public health department was notified and will be conducting an inspection and investigation this week. if the hotel ownership is no more rigorous about not only just providing basic amenities that are at least decent for hotel guests but apparently also ignore and show such disdain for complying with public health regulations this hotel ownership would best be out of the business. perhaps managing a garbage dump or a sewage treatment plant would be more appropriate.',not_happy
id32430,' my wife and i stayed at the maxwell for four nights a few days before christmas. this two year old hotel is only two blocks from the space needle. the rooms were very clean and good size. the bathroom and shower were extra large and we had an exceptional view of the space needle from our window. the only drawback was a lack of a bar or restaurant in the hotel for those late night dinners or nightcaps and breakfast. a newly built upscale pizza establishment on the corner and connected to the hotel was to open in january - ----. there is also a great irish pub across the street no more than -- yards out the front door of the hotel. we decided to get tickets for the nutcracker ballet at mcgraw hall which was only one block out the hotels front door. upon request the hotel shuttle (free) would take us downtown or pick us up when we called to return. i could go on but simply said well be back.',happy
id32431,' solo traveling to san francisco after a business meeting. book this holiday about a week in advance. price wise not the best amount the many hotels but the price is kinda of expected for holiday inn brand. pros. - excellent location in fisherman is wharf. very near to most attraction - near to - cafe serving pretty good and price reasonable breakfast (open at -:--am!) also near to bike rental shop. - room are clean and spacious. - bed are comfortable and pillow are at least rectangle shape not square like some other that i have stayed! - room is as per request and i stay at -th floor. - free internet - parking inclusive in my room bills stay (unlimited in and out of the carpark) cons. - the aircon sit in one corner of the room and it is very loud when blowing the air!!! luckily i am those who could still sleep soundly even with slightly louder noise. plus since it sit near the desk the air blow direct at you. cannot adjust the blowing direction that sucks.... other than the above complains. i still found holiday inn fishermans wharf still a good stay. at least i feel safe when i stay in this hotel. price is i guess is alright for such location and inclusive of internet and parking. i cannot complain much. if i wanted a cheaper room means i have to stay outskirt of san francisco.',happy
id32432,' i received extraordinary service in response to my requests! when the business center internet was down i was invited into the hotel office and set up at a work station to get all my work done. when i needed to extend my stay another day my request was cheerfully met and confirmed while i was working at the workstation and new room access keys were given to me. many thanks to dinah adibu guest service agent who made this all possible.',happy
id32433,' we spend two nights here for a weekend trip to the big apple. and we had a blast! the staff were very friendly and helpful we were upgraded to a park view room which had a lovely view of central park. the location is perfect for shopping close to -th ave and also the moma and other sights are at walkable distance. if i have to name anything negative it has to be the charge of $-- for internet on top of the room rate. and if you decide to have breakfast at norma is (in the lobby) be prepared to wait (long) and spend more then average on a (fantastic) breakfast.',happy
id32434,' the radission is a great place to stay right in the middle of manhattan very close to time square and it also has all the amenities such as big lobby great resturants and many locations close the hotel. the room serivce was great and good rooms deluxe suite. i always stay here wheni come to new york i know i can always count on it for good service and stay.',happy
id32435,' $-- disclosed resort fee + $- housekeeping grautuities-night automatically added not disclosed + $-- self-park-night automatically added not disclosed + $--.-- banquets-conference group automatically added not disclosed + $-- bellman-night automatically added not disclosed didnt even use!!! and never offered. total undisclosed fees: $-x- $--x- $--.-- and $-- x -: total extra for a - night stay: $--.-- plus $-- for the resort fee.... anger---priceless.',not_happy
id32436,' my husband and i recently returned from a five-night stay at the marriott fisherman is wharf and loved it! the hotel really is in a great location. it is blocks away from the cable car and f-line and a bus stop is right outside the hotel entrance. we bought a --day muni pass for $-- each and had unlimited access to each of these modes of transportation. believe me that came in handy when we were tired of walking and we could just hop on the nearest ride. the hotel was very nice and we had no problems with the service. we got there about three hours before check in and they allowed us to check in right away. i was afraid we would not get a good room because i have read that when you book with travelocity you get the left-over rooms. that did not happen at marriott fw. when i made our reservation i requested a king non-smoking room facing the courtyard and that is what we got. our room was actually a nice size...we didnt feel like it was too small. a few minutes after we got into our room i heard a loud squealing noise and realized it was the fountain in the courtyard. as i was thinking that noise will not be good while we are trying to sleep someone came to fix it. i was impressed. as many people have said the bed was wonderful! it was so soft and comfortable! my husband is not usually a fan of soft beds and he even loved the bed. while we were there i decided i wanted my bed at home to be that way so i have begun looking at feathertops and down pillows. the only downside to the room is the bathroom is very small. even with that said we still loved the room and would definitely recommend this hotel.',happy
id32437,' i had a room here for two nights for my friends wedding which she had at the ronald reagan center just across the street. it only took about - minutes to walk from rrc to the jwm. i shared a room with - other girls - it was a little tight but it was very clean and must have been renovated recently because the furniture and the decorations were nice. nice touches in the bathroom - there were containers of prepackaged q-tips a travel sewing kit (which was one of the things we forgot for the wedding!!) hair dryer nicely wrapped in a cloth bag and the shower was nice because it had the extended arc curtain rod. the beds were very comfy - a lot of pillows with varying levels of fluffiness so you can pick what you like. i tried to snuggle with the rest but they ended up on the floor. after the wedding reception a couple of us from the bridal party decided to skip hanging out w- everyone else and chill in the bar downstairs. small bar with some booths off to the left side of the entrance. fairly priced drinks and apps - tasty too. good option if you dont feel like going outside and searching for a place.',happy
id32438,' i have stayed in several hotels in nyc but by far this was the best no noisey hallways or crowds of people in and out and the walls were insulated so noise level was mininal . the rooms were clean and room serice was prompt and if you needed anything they were there.everytime we go back we stay here because we know the rooms as well as the staff are the best you can get in such a busy city.',happy
id32439,' i recently stayed here while traveling with a pet. the motel was suggested by a website that listed pet-friendly hotels. i would definitely not stay here again. first it is an older motel with the doors on the outside. the room was pretty clean however the bathroom was falling apart. the shower head was loose the toilet paper holder was coming off the wall and there were cracks in the ceiling. the heater-ac was too noisy. and while the staff was extremely friendly i did have to wait in line about ----- to check out in the next morning. and at $--- a night (includes a pet fee) it was not worth the price.',not_happy
id32440,' we were in town to visit the local university and decided to stay downtown at the fort worth hilton. this was by far the worst hotel experience i have had. it was awful! we checked into our room and found hair in the tub and a used bar of soap lying on the floor of the bathroom. at that point we looked at the bed and noticed there was hair and stains on the pillows. the carpet in the room was likewise stained as was a chair in the room. we then called the front desk and were moved to a different room. this room appeared cleaner but the a-c didnt work properly and we couldnt cool the room and slept terribly. the topper was the next morning when we had a roach crawling across the floor which i had to kill. i cant believe this was a hilton. i will never stay there again! my advice stay elsewhere!!',not_happy
id32441,' took my wife on her first trip to new york and stayed here. the staff was great the views were fantastic. the rooms are a little dated but were very clean. the location is great and safe it is within walking distance to grand central times square and rockafeller plaza. we stayed in room ---- which is a superior king with views of the city and east river.',happy
id32442,' i stay there for a couple days to visit six flags the weekend before school opened. it was great. the children had fun and accomodations was wonderful. i would recomend this place to anyone wanting to visit the park.',happy
id32443,' my husband and i booked our reservation several months ago and a week before our trip to san diego we added a four-legged member to our family...our basset hound milo. we didnt want to leave milo at home after just adopting him and i remembered that the hotel has a pet policy. so i called and spoke to melissa who was terrific. melissa spent quite a bit of time on the phone with me explaining my options and then took time on her own to contact local vendors who would be able to take care of milo for a couple of hours while we visited petco park. melissa ultimately found a service that would take milo out for a walk. while at the hotel we were provided doggie food and water bowls. the hotel itself has a terrace with a doggie wading pool and a grassy area for the pet to do his-her business. they provide mess clean-up bags too. full service for both humans and pets. the room is very spacious the bed very comfortable and the location perfect if you want to tour around the gaslamp district...and right down the street from petco park. id return without hesitation. this is the second time ive stayed at this awesome hotel and it wont be the last. weve had nothing but positive experiences.',happy
id32444,' first timers in new york! loved the location of this hotel - so easy to access all the sights. yes the wallpaper is peeling in places but overall the hotel is clean & comfortable. we were on the --th floor & traffic (or other ) noise was not a problem. room was bigger than anticipated & bed was comfortable. staff were very helpful & polite. used the cafe every morning for breakfast & we thought it reasonable value with a good choice of dishes - particularly liked the freshly cooked blueberry panckaes! if we were to revisit new york would have no hesitation in staying here again - what more can i say?!',happy
id32445,' joe and andrea were very friendly and helpful in getting us a room when we arrived a day early. this attitude continued thru out our stay. rooms were clean outdoor pool area is kept up very well. good coffee fresh pot any time your ask but poor selection of breakfast close to many resturants and all the shopping you could want. throughly enjoyed our stay will return',happy
id32446,' i stayed at this hotel because it was hosting a conference i had to attend for my doctoral program. when i arrived the front desk staff was wonderful! i was exhausted from having been travelling for -- hours and they made check in an absolute breeze. i even got a room upgrade to a club level junior suite with a river view because the hotel was sold out on the night i arrived...this was pure luck i know. the rooms were very well appointed and the beds are comfy and soft though not quite as comfortable as the hilton hyatt or starwood properties i have stayed at. the view was great and the hotel lobby was beutiful and comfortable just to hang out in. i highly recommend just sitting at the bar and socializing or doing some people watching even if you dont drink. i dont drink and i still had a great time. this hotel is in the heart of downtown and the bar has one wall that is all windows so you could just sit and take in the views. directly across the street from the main entrance is the chicago river walk so you dont even have to go to far to take in the local sights. almost all of the biggest down town attractions are within walking distance of this hotel a major plus! the concierge desk will also give you a great list of local eateries and pubs if you are interested and they have lots of discount coupons for you as well. if clubbing is your thing they have lots of vip passes to local clubs you just need to ask. on the whole all of the staff were extremely helpful and friendly. my only complaint about the entire hotel experience is that they keep the place pretty cold even after i bumped the temperature in my room up to -- degrees it still seemed cold. also on the down side if you plan to drive in parking is a whopping $-- per day :- ( all in all this was a very nice hotel with great staff in an awesome location. i absolutely recommend it.',happy
id32447,' we stayed at and attended a wedding in this hotel and were very impressed with everything. to start off we were flying cross country and arrived a day late due to a flight cancellation. they were nice enough not to charge us for that night and allow us to check in when we arrived the next day. the hotel decor is just awesome. i love it and every room carries on the theme. the room was clean and had adequate space and the bed was extremely comfortable. the location is great only a few blocks from the park place market area and right at one of the stops for seattle is new light rail system so we didnt even have to rent a car or pay for a cab. my only complaint was minor and it was because there was another wedding reception the night before and we could *kind of* hear the music from the ballroom in our room. however it shut down at -- and then all was well. this minor inconvenience would definitely not stop me from staying here again as the service and facilities were all top notch.',happy
id32448,' this was a great hotel great service very clean convenient to all of downtown...extremely satisfied! thanks for the stay!',happy
id32449,' as a travel agent ive stayed in the best and the worst. this property is actually two separate buildings and is very well located a block from the metro and just two from the capitol. it definitely has its best and worst sides! our room was dark and depressing. the bathtub leaked a steady stream of water no matter how hard we tried to stop it. the tv selections for a politically well-located spot were pitiful...maybe -- channels and most of them garbage...no stock market information and no news except cnn. if you touched the remote control the tv turned off. the control was totally useless for any other function. the complimentary continental breakfast was unappetizing. boiled eggs already peeled languished for hours in an open bowl and the fruit was always only apples. one big plus was the helpfulness of the front desk staff. they were most accommodating in anything we asked of them.',not_happy
id32450,' a trip to boston for the -th july fireworks meant a chance to spend a night in one of my most frequented hotels the hilton at boston logan airport. for convenience this hotel is hard to beat. whilst not in the downtown area for business travellers or those with early or late flights you cannot beat the location. physically connected to terminals a and e the hotel also offers a courtesy shuttle which also drops and picks up at the t subway station for the city. i used hilton is online check in system so i knew i had an upgraded room. arriving at check in there was a lengthy line but the hhonors line was clear so i joined that only to be consistently ignored by staff and barged out of the way by non-hhonors members. i got zero benefit from using online check in or the hhonors priority line so i have to ask what the benefit of these services are if a hotel ignores them... but that was the only flaw with the stay. the rooms in the hilton are nice. all have views some of the airport which is surprisingly interesting and on this occasion for a view across the airport to the city sklyine. a great vantage point for the firework display enhanced by the presence of the queen mary - in the harbour. rooms are clean bathrooms good and the new flatscreen tv is are very good. my only criticism with the room is that they appear to have removed the mini-bars. wifi internet access is available and seems quick and stable. the exec lounge is good offers a reasonable conteninental breakfast and again has superb views over the harbour. check out was painless the bill accurate and every member of staff i met courteous and polite. i would have rated at - stars if not for the check in experience.',happy
id32451,' the handlery is in a great location to every thing sf as to offer. the rooms are small but this isnt a problem as we only used the room for sleeping etc and the beds were comfortable enough and room was clean you can book larger rooms if you need it at a higher rate. hotel staff are friendly and efficient check in was smooth consierge helpful and the bar and grill next door was great with hour being especially good. lefty o douls next door is also worth a visit for good beer and roast meat sandwiches. i wouldnt hesitate to book here again when we next visit sf',happy
id32452,' i recently stayed at the hampton inn during a business trip to nyc when my go-to hotel was unavailable. this hotel came as a very pleasant surprise a great value. good location and clean very well appointed rooms. the service was friendly and the breakfast had a wide range of choices.',happy
id32453,' i hate to post a negative review for the emabssy row hotel. i have stayed there many times in the past (even when it was part of the hilton string) and have always had very satisfactory comments to post to tripadvisor. this last stay however wasnt as great as previous ones. the heat in our room did not work and we spent most of our time in the room under the covers just to stay comfortable. i reported this to the front desk and they did have someone check it out. they did get it working but it only worked for a short while before quitting again. we actually ended up just turning it off because it was warmer in the room without it on. other than that our stay was decent. the hotel is still in nice shape and the staff is friendly. im just concerned that there are some issues with this property that need some attention before it declines any further. i hope this will not the case because i actually like the location and the on-line specials that this hotel offers. i still intend to book further stays with the embassy row hotel as least for now. i just hope they continue to maintain the property in good repair.',not_happy
id32454,' - minutes after walking into my room another guest entered my room with his key having been checked into the same room. called desk to let them know and they asked my name - times. desk calls back and ask my name again saying they dont show me as a re',not_happy
id32455,' my wife and i spend the last weekend of july in this hotel. it is conveniently located hotel just across the street from the rivercenter mall in downtown two blocks to the alamo and two blocks to the riverwalk. rooms are spacious and clean. the beds are as i like them not too soft and not hard. the air conditioning system worked perfectly so we were not warm nor freezing although outside was way too hot. the curtains and the windows worked fine to stop the sun light and the noise from entering so the atmosphere was perfect for resting. there is free in-room internet access and a comfortable desk with enough power outlets for geeks like me who want to connect the laptop charge the cell phone the ipod and the camera at the same time. there is also in the business center (in case you dont bring your laptop) and want to print or photocopy something. the gym in the second floor is also spacious and the equipment is new. when we got there no one else was using it so we had the place for ourselves. we liked the clean pool and the hot tub. it wasnt crowded. breakfast looked good but there was a long queue waiting to get served (it was a weekend and the hotel was full). we preferred to go across the street to the dennis cafeteria instead. the staff was friendly when we asked for directions recommendations pool towels or any kind of help. we will definitely return to la quinta convenion center in san antonio. the only thing i didnt like about this hotel was the $-- daily self-parking fee i wasnt aware of until i got my balance. i hope this review helps you choose your hotel.',happy
id32456,' my family of four stayed in this hotel after spending a couple of days in a boutique-style hotel. i was impressed by the cleanliness and spaciousness of this property. we had a double-queen room with a pull-out sofa so everyone had comfortable sleeping options. i enjoyed the location as well. we could walk to the main shopping areas or take a cab for a short ride if needed. the subways were easy to access as well. the staff was friendly too.',happy
id32457,' stayed for business-pleasure. excellent location. one bedroom suite was largest i have seen for nyc. i was upgraded to the suite when i arrived with my wife and - --- year old. it worked out perfectly. great doorman- valet. great rooftop bar. must try restaurant rare which we had deliver room service one night and then we ate at the next night. excellent burger order it with the applewood smoked slab bacon. no beers on tap but excellent bottled beer selection chimay negro medelo among the -- options. i would stay here again.',happy
id32458,' hotel is wonderful with gorgeous rooms good old fashioned feel excellent restaurant in the middle of everything one needs in dc. i was in dc for two nights for conference and decided to stay away from convention hotel. room was spectacular antique furniture clean great bed huge bathroom with a great shower. room doesnt have tv and i am glad for it but the wireless internet is there and it is free. the restaurant has a complimentary continental breakfast. i would recommend house made granola. we also had a dinner in the restaurant and it was packed. furthermore although i didnt try sunday weekend brunch seems to attract a lot of crowd as well. minor inconvenience was that guests who took - available irons and boards did not return them to the front desk. would recommend to hotel keeper to keep the track of who takes irons and remind guests to return these asap. nothing more to complain about this hotel it was a quite impressive stay.',happy
id32459,' i always like staying at silver cloud. my most recent business trip took me to seatlle and i stayed at the silver cloud on broadway. i really liked the hotel. the staff was very helpful. the rooms have microwave and frig so i walked down the street to the grocery store to get something to eat. there are a number of coffee shops close by. fun place to stay. if you are a little intimidated by a bigger city feel be sure to ask alot of questions.',happy
id32460,' second visit and came away with a far better impression this time! all the staff seemed far friendlier than previously. we had a much better sized room (for a family of four) with plenty of towels and bathrobes. the in-room fridge with free water was particularly welcome given the summer heat. the welcome gifts for the children were also a very nice gesture after a transatlantic flight. as ever the location is brilliant for shops restaurants and the main sights - especially the duck tours. only eat in once but it was a reasonably priced good quality breakfast. kirstie the concierge was also very knowledgeable and helpful',happy
id32461,' i stayed here on business and had my son in tow. i was extremely tired upon check-in and went to bed immediately as my son watched tv. i was awakened by my -- year-old who was worried about the fire alarm which had been going off for a while. i called the front desk to complain and learned that they decided to test the alarm at -:-- p.m. the desk offered no apology and simply stated i dont know when asked how long the annoyance would persist. then i couldnt get back to sleep so we ordered a pizza (mainly because i was too tired to go out). we received a cell phone call from the delivery driver who stated that the hotel wouldnt allow the delivery to the room. when i called the desk to see if they would just let him up i was told there was no way he was coming to my room. now the hotel staff stated the reason for this policy because pizza delivery drivers are frequently robbed in hotels. youre right -- this is absurd. the true reason these hotels do this is to frustrate competition with their room service. if it were really a security concern then why not escort the driver to the room or have some other arrangement other than inconvenience the guest. this trip required me to get fully dressed comb my hair put on my shoes and socks and walk down to the lobby from the -th floor find the driver in the crowded lobby and then venture back to the room. in whatever profits the hotel believes it is earning from preventing the convenience of a pizza delivery it will lose in lost room revenue. otherwise this is a very clean and comfortable hotel. they have subscribed to the cheapest cable tv package on the market so keep this in mind if you are with children. however it was comfortable and clean. oh and the initial lady who checked us in was quite pleasant. short of an unlawful or crazy request no has no place in hospitality.',not_happy
id32462,' the palmet hotel website descibes itself as an elegent art deco hotel...it isnt!! while the location is great...its one block from s. michigan ave and art institute of chicago the rooms are tiny and old...and has a staff that borders on arrogant... i booked online specifically asking for a king size bed and paid an additonal $ -- per night for it and yet when i checked in it was a battle...the check in staff tried hard to push me into a smaller bed ( it was the chicago marathon weekend) and i had to argue to get a room that i was paying for! i am almost tempted to think they tried to bully me into this thinking i was a desi it was only when i gave them my us passport is when they shut up.. the room was tiny the bathrooms small...no free internet and it takes them forever to get luggage to and from you room the hotel is old with noisy train lines and traffic. the positives were the helpful concierge the location...i would not stay here again',not_happy
id32463,' we loved our stay at the omni in fort worth! our room on the --th floor was amazing large great views over fort worth towards dallas. great for a sunrise when the weather is clear! the staff were helpful & friendly. we ate at whiskey & rye (nachos & wine) and at cast iron (dinner) both were great. the valet staff were quick & efficient & always smiling! it was busy with teenage girls (dance nationals) & a conference but aside from more people in the lobby & slightly fuller lifts we didnt notice until theyd gone (it felt very empty on the sunday night!) we felt this meant the hotel was working very efficiently! all in all a lovely stay!!',happy
id32464,' we stayed at the hilton inn for -- nights and enjoyed every single day! we only payed $--- +tax a night and the nice lady at check in even upgraded us to a city view room at check in! i can think of now better deal in nyc. the room we got (----) was spacios and very clean we did not even think of wearing our shoes inside the room. housekeeping excellent (although one day they forgot to refill our coffee but that was a minor mistake as we anyways got free coffe in the lobby). custom made omelettes for breakfast and so on. everything just perfekt. if i have to complain at something it would be the crowded elevators. but i read about this problem beforehand here in trip advisor so we were prepared and it did not bother us that much. all in all i recommend this hotel to everybody. - stars!',happy
id32465,' i travel more than i stay at home. i have stayed in some of the best rated hotels in the world and this hotel had the best and most accommodating staff. i had goods that need to be delivered and they received all my packages for me the doormen porters all made me feel like they were my brothers versus hotel staff. the front desk no matter who was behind the desk or whether they changed shifts knew the exact detail of my stay queries or quetions. they assisting me with the hurricane check-out and quite frankly - made me feel very looked after. the rooms were great. the linen-bed was so soft and comfortable the one day i decided to have an afternoon siesta and woke up the next morning due to the comfortable soft sheets and matress. i wish there was a bath tub and shower in the room and if only the hotel wasnt build almost ontop of the metro because this kept me awake at night. but the location is a step away from chambers metro a block away from the west end running path a step away from a starbucks and a few blocks from soho. really value for money and i love this hotel!',happy
id32466,' we live in dc and have stayed here twice when the power at our house has gone out for extended periods of time; once in the winter before last then again last week after the huge storm. the staff are super attentive and the rooms are very nice--large well-designed and quiet. they are renovating their restaurants so room service was --% off and was excellent! the new restaurant will be another location of the fabulous caucus room which we think is the best steak in town. the location cant be beat either. the crowning touch was that they let us check out early when our power suddenly was restored sooner than predicted and they refunded our starwood points. so not only are they a great hotel for visitors to dc but they are a good neighbor to those of us who live here.',happy
id32467,' we were up for my half marathon and decided to stay downtown so we would have easy access to the freeway to get to the race and have restaurants close by so we wouldnt have to do any driving. we experience exceptional customer service in all parts of the hotel especially with the valet the guys were amazing and always had our vehicle ready for us quicker than the time given.',happy
id32468,' my husband and i stayed at the comfort inn midtown earlier this month. we arrived in nyc very early in the am and they stored our luggage until our room was ready - shortly after --:-- am - hours before official check-in time! throughout our - night stay we found staff to be very helpful and pleasant. this comfort inn is in a great location for attending the theater and not bad for exploring the city. and the price is certainly resonable for manhattan. the room was clean the bathroom was small but attractive the shower had good water pressure and plenty of hot water. the room was very small however and the mattress on our bed had seen better days - saggy in the middle. the bedspread was clean but very tired. the biggest problem was the noise from the hallway. any time someone closed a door on the hall it reverberated in our room loudly enough to startle you out of a deep sleep. we turned on the ac fan to try and drown out the noise but it was not enough. the view from our window was of a brick wall about a foot away. this made the room dark and the lighting was not adequate enough to compensate for this. i would stay here again if there was a room where the closing doors on the hall did not make me jump and the mattress was not sagging.',not_happy
id32469,' this was a great hotel for our family to stay while we went to sea world. the breakfast was great the room was clean and the location was wonderful. i would recommend this hotel to anyone with a family.',happy
id32470,' the location of this hotel is superb! you are less than --- yards from times square but far enough away from it to have relative peace and quiet. we were initially allocated a double room despite having booked a twin room some - months previously. they rather suspiciously blamed virgin holidays for the mistake although our invoice from virgin clearly stated twin rooms. not to worry though as they changed us into a twin room the next day. the room(s) were very comfortable and clean. our only gripe was that there was no tea-coffee making facilities in the room. we expect that in vegas but not in new york! the only option in the hotel was some extremely sweet hot chocolate available in the small hotel lobby. other than that there are plenty of deli is-diners nearby but that is not much use when you have just woken up. no hotel restaurant but as i said there are plenty of choices nearby so that is not an issue. the saju bistro is next door (reviewed seperately). we would definitely stay at this hotel again. the staff were very friendly and helpful at all times.',happy
id32471,' everyone i spoke to was excited about your hotel as a place to have everyone stay for our destination wedding. the rooms were large and comfortable and many used the the gym hot tub the bar etc. it is close proximity to many stores restaurants and the local trolley. the big plus was your staff at the desk(s) who were always there with a smile and helpful information. the cookies were a special treat and when i had trouble printing something your staff ensured my success. the breakfasts with omelet bar added to our morning pleasure and using the brickstone room for a group buffet breakfast the day after the wedding was a real plus. you were more than accommodating in the planning and execution of our five day stay for my daughter is wedding.',happy
id32472,' it appered this hotel property was recently taken over by the baymont group. while its location on the airport is main entrance boulevard and reasonable costs score high on our convenience and customer satisfaction scales our room was in need of some updates. the shag carpeting and rather unclear television reception were dead give aways. the complimentary breakfast and free shuttle were appreciated.',not_happy
id32473,' i stayed here with two friends on sunday may -- ----. we were going to mmrbq in camden nj and were only at the hotel for a short time before and after the concert. it was very convenient for us as we were meeting from different parts of the east coast and it was an easy ride to and from the susquehanna bank center. i arrived first and discovered we were guests of the day which meant there was a welcome package in our room and we got breakfast in bed the next day. the welcome package was a nice touch for after the concert and we appreciated not having to get up early and get dressed for breakfast the next day as we were out late the night before. i cant say enough about how wonderful the staff was to us. since we got there so early (--:-- am) they took our bags and put them in the office for us for when we returned. everyone was extremely friendly. i wasnt entitled to breakfast when i got there but since i was early and my friends hadnt arrived yet i was told to help myself to anything i wanted. i appreciated it because i had a - hour drive to get there and it was great to relax and have a drink and muffins while i waited for my friends. the next time i am flying out of philadelphia airport i will definitely stay here. it is a tremendous value.',happy
id32474,' we stayed at the hotel again during our new york visit ----. we stayed here again because of the great location! you feel very safe in this area of ny city and it is very close to times square and central park. you can also go to the empire state buildning from there but it is kind of a long walk. the rooms are old but clean. the lobby area is very nice and the staff is friendly. the restaurante on the hotel has good breakfast but if you are on a budget i would consider rather go to starbucks to by some bagels! starbucks is located many places around the hotel but you can walk through the hotel and right into starbucks. the wifi is also kind of expensive but there are free wifi in the lobby if you wont pay ----- dollars for -- hours. also i would like to add that our room was in the --th floor so we got an amazing view again! but the tv channels did not have a signal so we could not watch tv. but in ny city there are so many other things to do instead of watching tv!',happy
id32475,' i stayed here with my --year old daughter for four nights in july and had an excellent time. a couple factors informed my view of the hotel: i graduated from nyu in the --s and lived in the greenwich village-union square area until ----. i am overjoyed to have this hotel in the neighborhood. as a former new yorker i hate the idea of having to stay at some horrible big chain hotel in midtown. the room was small-- really small. was it super luxurious? no. but the bed was king-sized and beyond comfortable the room was completely quiet the staff lovely (im always afraid at these types of places that the staff might be too self-consciously hip) restaurant exactly what i wanted it to be kiss my face amenities a nice touch and i loved the binder of delivery menus (russ & daughter is delivered to my room? yes please!). i love the east village. and if i cant live there anymore at least i can pretend that i do for a few days. thanks standard!',happy
id32476,' we stayed here two years ago we had two rooms. we really enjoyed the stay then so chose the same hotel for this family trip.there were - of us and we stayed - nights. a mistake. they must be short cutting due to the economy. the first evening there was a huge roach in the lobby bathroom and a very nice employee killed it for us but she was even freaked out by it. it was gross! rooms were very used and in need of some updating. sofa couch very torn and ratty and broken springs so when you sit you practically are sitting on the floor. one day you will get - towels the next - towels and no dishwasher soap ever so the dirty dishes were not washed.. the breakfast items were much more limited than - years ago no donuts or corned beef hash. not enough water pressure for the showers. the rooms smelled musty and not clean. very crowded breakfast area and never enough seating. for the amount of money spent for this room it was not worth it. will look for a more updated hotel next time.',not_happy
id32477,' wonderful anniversary - day weekend! rooms are wonderful very clean and the soaking tub is a must if youre staying here! perfect location to center city you can walk to restaurants pubs comedy clubs. very quiet on --th floor could hear some traffic on sat. night. really enjoyed our stay!',happy
id32478,' i had a three week stay for business in late april to mid may ----. the good: the staff was very helpful with suggestions on places to eat and shop. the room decor is pleasant and the rooms are comfortable and quiet. the hotel is within walking distance of a large shopping mall with a multiplex theater and several restaurants. the bad: conferences and special events are this hotel is main business so there are always lots of guests. the clientele ranges from hordes of salesmen acolytes of self-help gurus to family reunions. unless youre an attendee of a scheduled function at this hotel you may feel a bit out of place when venturing through the lobby. the crowds werent a concern for me since i spent most of my time away from the hotel but (depending on the type of crowd) others might find it a bit unsettling. the ugly: the hotel is proximity to several business and training centers along with their numerous meeting facilities make this a prime destination for events... and the room prices reflect the high demand. in closing this hotel fulfills the need for a pleasant safe and convenient place to stay while doing business or attending a conference; it is not meant to be a romantic holiday destination nor a vacation resort .',happy
id32479,' we planned a last minute weekend getaway to hollywood ca. found a good rate on expedia $-- at the hollywood celebrity. never having been to hollywood i researched reviews here on tripadvisor. i was impressed by all the great reviews of the hotel and decided to give the hollywood celebrity a try. when we arrived we were kindly greeted and instructed where to park our car. check in was a breeze and we had room ---. the room was decent sized looked just as pictured on website photos clean and appeared freshly painted. after settling in we walked to hollywood blvd. we had no idea how close we were. (just to give an idea orchid the street the hotel sits on dead ends at the backside of the kodak theatre.) the location was fabulous. the hotel also has a fitness room with men is and women is steam room. the continental breakfast was tasty and a nice treat. from ----am they served bagels mufffins croissants tea coffee and juice. overall we were very pleased with our stay at the hollywood celebrity. id recommend it to anyone visiting hollywood.',happy
id32480,' my traveling companion is a kimpton hotel regular but it was a first time visit for me. the staff were welcoming and friendly our room was spotless and the location (close to penn station) was perfect for us. there is no restauarant so you have to either order in or go out for breakfast but that is hardly a problem when you are in downtown new york city. we had an incredible view. street noise was remarkably low but we did struggle with a loud air cicrulation system on the first night. we figured out how to turn that off for the second night so it was fine. this is now my nyc hotel!!',happy
id32481,' we stayed at the hotel fusion for - weeks during august and september ----. the hotel was ideally located for exploring the city on foot. it is right in the middle of so many restaurants and shops especially a wonderful icecream shop across the road called coldstone creamery. the hotel itself was very clean and tidy with wonderful friendly staff who were to answer any questions we had and gave us lots of helpful advice about how to travel round the city. the free breakfast was scrumptious offering toast muffins crossiants juices fruit tea and coffee. also free internet access was provided as well as access to a small gym! the hotel was a two minute walk away from one of the main shopping centres as well as it being a one minute walk from the bart station which we used as transport from the airport instead of paying lots for a taxi! pier -- was a --minute walk which was good offering lots of shops attractions and you catch the boat here to alcatraz. we also went on an amazing helicopter ride which was brilliant and i would advise everyone visiting the city to go on! the bart station was also linked to the muni which was ideal for visiting san francisco zoo where you can see the famous gary the grizzly gulch and wilbert the wonderful warthog! the hotel fusion made our holiday perfect and is an ideal place to start exploring the fascinating city of san francisco from.',happy
id32482,' if you are looking to party meet people see the hot crowd that phoenix has to offer it isnt here. mainly seniors families and goofy tourists. that said this is a wonderful hotel sedate beautifully landscaped and designed and has good access to biltmore park. for the purpose of getting to scottsdale or chandler where i was doing business it was quite a bit less convenient since it is not in either of those places but it is central to the entire city. the staff was very responsive the room very clean and in good condition. only disappointment is the pool ran out of pool floats people were hoarding them then next day they were out of one type and charging for another. ugh. the food at the pool was very good you get paid attention to reasonably well by the service staff. would definitely stay here again bring the family.',happy
id32483,' the web site looked great however the hotel was very dissapointing. both the rooms that we had booked were not available. my wife and i were upgraded to suite that had the smallest american bed we had ever slept in. the bedrooms are tired and very very noisy. the whole hotel is in need of an uplift. we were booked for - nights and checked out after the first night. the only good thing was its location which is right in the heart of midtown manhattan and very convenoient for theatres.',not_happy
id32484,' perched atop sf is famous nobb hill the fairmont san francisco is views are incredible. walk down one direction and youre in union square walk in the other direction and youre staring at alcatraz from fisherman is wharf. i would absolutely return. best parts - location. in the centre of everything youd want to see and experience in sf. - the tonga room. the hotel is tiki lounge is reminiscent of a glamorous time. set around the hotel is old (---- is) indoor pool. the tiki band plays on a boat floating on this old pool. - hotel is old but rooms have been nicely updated know this - no pool - the climb up to this hotel is significant. if you are wearing nice shoes or want a break take a cable car. - free internet if you join fairmont is loyalty program',happy
id32485,' we stayed for - nights over labor day weekend and had a really nice time. very quiet neighborhood but one night we had to close the windows because the sirens were almost constant (fire trucks) obviously not the hotel is fault. slightly worn but you can see they try hard to keep it clean. we had a really nice corner room with extra room which was nice. my biggest complaint was the shower did not drain well. we reported but they were not able to fix. i love old historic hotels that have been restored so this was a treat. silly comments about narrow hallways are not valid. staff really was bend over backwards nice and very accomodating. we loved the neighborhood.',happy
id32486,' we stayed here for a weekend in february when my husband was on business. overall i was not impressed with san antonio. the hotel is right on the river walk but a bit off the main drag of it which is good because i imagine the river walk would get noisy if you were staying right there. san antonio itself is maybe not for everyone - i found it to be a little charming but mostly full of drunk people wandering around narrow river-walk streets overflowing with restaurant chairs mariachi bands and to boot there was no railing - i have no idea how many people fall into the polluted river every year. anyway the courtyard was actually quite nice. the staff was super friendly the room was very nice the hotel had amazing security (which seemed like it was needed - i didnt feel all that safe unless i was down on the river-walk and i am not one of those i never feel safe unless im in the suburbs kind of women) and the bistro staff was quite good as well. the gym although small had everything i needed including one of the best elliptical machines ive been on in a while (i made note of the model in case we move to a bigger house so i can have a home gym). i would recommend the hotel. san antonio - not so much. but the hotel definitely.',happy
id32487,' brilliant location - adjacent to the terminus for the cable car and ghirardeli square opposite hyde pier on fisherman is wharf. chic nautically themed room which was on the -th floor (the top floor) with an amazing view of the golden gate bridge. stayed - nights and got the -th night free. free continental breakfast included. on arrival greeted buy constumed porters. enthusiastic efficient staff throughout. a slight problem with the room was dealt with rapidly. restaurant staff very good and dressed in the nautical theme. restaurant and lobby area wonderfully decorated again in the nautical theme. this is a smallish boutique hotel. probably in the best location on fisherman is wharf.',happy
id32488,' close to airport........recently remodeled and very nice lighting needs to be a little bit brighter though. also needs extra hook in bathroom for towels. right off freeway: if you are a wyndham reward member the extra amenities are very nice also.',happy
id32489,' great hotel. close to tours. beautiful view from pool area. nice restaurant and bar. starbucks in the lobby. beds are wicked comfortable. staff very friendly. bit pricey. check for deals. overall i would stay again!',happy
id32490,' hotel max was everything that i thought it would be: fun hip sassy and most importantly convenient. the hotel was in walking distance of the office where i was working and a quick trip to the waterfront as well. while my room was small it was nicely appointed and the bed was quite comfortable. the bathroom however was almost impossibly tiny; i could barely turn around in the shower. i understand that not all rooms have tiny bathrooms so be sure to ask for a room with a larger bathroom. it was everything i wanted in a boutique hotel in seattle. the restaurant red fin was a also a nice surprise for a hotel restaurant. the food was excellent and the bar a nice gathering place. i would stay here again without hesitation.',happy
id32491,' upon arrival to hotel the staff was friendly and greeted us. we were check-in and given room keys within --mins. the rooms are small but clean all the staff was friendly. we were mostly in and out during afternoon and evening hours david was great answered any questioned and help us out with anything we needed. the hotel location is excellent the price competitive and staff was excellent. i would be booking again when i return to nyc.',happy
id32492,' this was quite possibly the worst stay i have ever experienced and ive stayed in some crap hotels that had a friendly and more knowledgeable staff than this joke of a hotel not only was our room not ready when we arrived at -pm i was treated rudely by the front desk clerk and then he dismissed me to help someone else who got into their room right away. for $---.-- (tax included) a night i expected better service. when my room was ready my room key was tossed on the counter and we werent even told how to get to it which tower or anything. we then called for a vending machine location were sent on a wild goose chase never did find it. we called the concierge for a taxi and were told they had them on call and one would be well we ended up driving our own vehicle no taxis were available. the laziness of this staff was astonishing! no one at this hotel seemed to be friendly willing to help or even apologize for their lack of quality service. i will never return to this hotel until changes in staff manners & knowledge of the facility are finally a part of this hotel.',not_happy
id32493,' i was concerned when this hotel came up on priceline - we usually get the marriott since i had read the reviews about noisy rooms but ive never had trouble sleeping with my sound canceling ear buds.....until now. pros: beautiful historic public areas friendly service for the most part exceptions noted below. room safes walk in closets nice architectural details in rooms comfortable bed. good rate on priceline. cons: -) generator noise that can be heard in the corridor of the -rd floor nearest the courtyard. it got worse when the bathroom light-fan were turned on and when the air conditioner was turned on. management should not be renting rooms in which it is impossible to sleep. we asked to be moved the next morning & no questions were asked as to why - they already knew why. -) second room on -rd floor over alleyway had barely audible hum and street sounds...until bathroom light or airconditioner was turned on. street sounds were louder in this room but one expects that in a big city. -) thin walls - one can hear your neighbors & housekeeping (especially when they stand & talk in front of your door for - minutes) -) parking is $-- - park at pershing square for $-- if you dont need to go in-out -) restaurant was good but a bit on high side -) valet forgot about me for -- minutes after unloading our car. -) husband complained about small out of focus tv. -) inadequate bathroom shelf space for more than one person. -) crowded outdated stuffy fitness room. dont know what to recommend if you use hotwire or priceline - usually bidding on - --- stars gives you the downtown marriott - bid on - star hotels to be safe? i wouldnt stay here again.',not_happy
id32494,' friendly staff clean airy bright rooms comfortable bed beautiful view! ask for the charlie chaplin room. cool little barrestaurant and mini mart just outside your door.',happy
id32495,' i cant stop gushing about this hotel! not only is the property first rate but the service was excellent as well. the historic beaux arts building has been meticulously restored and renovated (think restoration hardware all the way). the rooms evoke the era of when travel was exotic and luxurious! the steamer trunk dresser and other details are wonderful. rooms and bathrooms are spacious; the desk has ample workspace and is stocked with the basic office supplies. the manager called the room a few minutes after i had checked in to confirm that everything was to my liking. the only negative is the small slow elevator (it looks like it is historic) and the charge for wireless access (waived for elite hiltonhonors members). cant wait to return to seattle and the arctic club!',happy
id32496,' i have been a lurker on this site for a couple years and after my recent stay at trump i decided that i needed to write a review about my experience. i have stayed at trump three times now. the first two times were phenomenal! my family and i have always stayed in the “-- type” room between the ----- floors. we love the view of the wrigley building and the magnificent chicago lake front and river. the rooms were always flawless the service was great and there was not much more that we could ask for. upon arrival our favorite doorman mk greeted us by name said he was so glad that we were back and helped us to check in as usual. it was a great start to what should have been a fabulous stay. then things started going downhill first of all we had to wait a good - minutes before anyone came to the front desk. where was all the staff? one of the male concierge’s came over and started chatting with us; he was charismatic and let us know that if there was anything he could do for us to please let him know. well there is something he could have done he could have either checked us in or got someone to check us in. instead of doing either of those things he went back to his desk and started chatting with one of his coworkers. when someone finally did check us in they were very nice. she acknowledged that we were return guests and said she was glad that we had come back to stay at trump. then she gave us our keys. i need to stop here for a second. the last two times i have stayed at this hotel not only was i not handed my keys i had someone take my family up to the room show us where things were and of course open the door for us. as i took the key i didn’t think too much of it but after everything that happened during our stay i can now see how our stay was destined for disaster from the get go. when we got to our room everything was beautiful as usual our youngest daughter called down to attaché to see if she could get an xbox and they obliged two hours later it wasn’t in our room and when we called down to inquire we found out that they had left for the night. in previous stays we had always called the attaché desk as late as --:--pm with someone there to grant our wishes and now at -:--pm no one was there? it wasn’t even a holiday. before heading out for some shopping my husband and i decided we wanted to stop by the concierge desk to see our favorite concierge alexzandra. to our dismay we found out that she was recently transferred to another property. when we did ask the concierge questions the girl either didn’t know the answer or was robotic. i don’t ask that much of a concierge but when i want to go to a fine dining option that isn’t as mainstream as charlie trotters i expect the concierge to deliver and she did not. as a family we heavily rely on a concierge. we like to be able to throw out an idea and have the concierge make it happen and on this trip things just weren’t the same. we decided to go to restaurants we had already been to since the two concierges we spoke to could not come up with anything that we hadn’t already been to. my oldest daughter is a fashion forward -- year old who loves exploring chicago’s indie neighborhoods. normally the concierge would come up with a detailed plan of attack for her stay but no one seemed interested in providing a level of service that actually required some thought. needless to say we were disappointed and she was bored. i think the most disappointing service issue we had was that there was an overall lack of attention given to my family. the only person who called my family by name was mk all of the other staff members didn’t even make an effort to address us by name. no one was particularly rude but at the five star level i want extraordinary and that is what i used to get at the trump and it is a shame that that is no longer the case. during our first two trips to the trump service seemed to be of the utmost importance to this hotel they had staff everywhere. they had great staff. now it seems like they are cutting back on their most valuable asset and forgetting why their customers stay there. i don’t stay at a hotel to be left alone; i stay at a hotel to be pampered! i want somebody to open the door for me i want the concierge to know my name and i want to be escorted to my room. when i am paying thousands of dollars a night i expect the best and trump did not deliver. mr. trump you have a lot invested in this property i advise you to go and stay there. i think you should see what your hard earned money has bought you. this hotel is slipping i have quite honestly received better service at holiday inn’s then i did on my last stay at your hotel. we used to love your hotel my daughters begged me to bring them back here but after the service (lack of) we received on our most recent visit we will be going back to the peninsula as they have continually met our needs without a bat of the eye. i don’t want a refund for my stay i want my time back and that is far more valuable than any monetary sum this hotel could refund me.',not_happy
id32497,' well located good staff rooms are pretty standard but certainly more than adequate for --- nights in la if you need to be close to lax - i can recommend this place.',happy
id32498,' this hotel is really a nightmare. when i checked in i was totally disappointed by the front desk service. the hotel was being refurbished and we didnt have water for one day. they gave us a bottle of evian water to brush our teeth. i had to change the room three times before i got a decent one because of problems with the system. they kept on giving me rooms that either were out of service or didn´t have even a bed! crazzy awful experience to what is called a five stars hotel that isn´t even one star! don´t go there please make a wiser decision with your money. the only good thing is location - location - location and only if it´s your first time in manhattan if not you´d prefer to go to another neighbourhood.',not_happy
id32499,' i wish i could give this lovely hotel five stars but there were too many problems with this stay. it began soon after i made the reservation. using their on-line form i sent an e-mail asking if i could reserve the complimentary town car for a specific event. i never received a response. the first thing i did when i arrived was ask again to reserve the car and i was told that it was available on a first come first served basis. fair enough but they should have responded to my query. when i made the reservation i failed to make a note of the room rate so i was a bit shocked when it was about $-- more per night than i was expecting. was it because i misunderstood the rate or because it had changed? impossible to know because the confirmation e-mail that i received when i reserved the room did not have a rate. they have a nice website but their directions fail to take into consideration that some of their guests might prefer to take the skyride and use public transportation. if they had they would have included the direction to exit at market station and take the marvelous --th street mallride. it didnt kill me to walk the five blocks but it would have been nicer to ride the free shuttle. the hotel was beautifully decorated for the holidays which added something special. my room was very nice. i especially loved the bathroom which was remodeled with great attention to detail. the tile work was perfect and i really loved the instant hot water and the excellent toilet. because i was staying several days i wanted to unpack. when i opened the closet there was only one hanger. on my way out the door i stopped at the front desk and asked that they provide some additional hangers. when i returned to my room several hours later they had not responded. i asked that either they remove the two robes that wouldnt fit me (i confirmed that they had none for larger people) or bring more hangers. it was finally seen to but of course i had to tip the bellboy. i wanted to put things in the very nice dresser but one drawer was full of telephone directories and the other had an extra blanket stuffed in it. i had to put the directories on the floor so that i would have enough room for my things. i was very pleased that they are conscientious about environmental issues. there was a hanger to put on the door if one didnt want the linens changed. or at least that is what i assumed it meant. when i came back to my room late the next day my room had not been touched. when i called to find out when they would be there i was informed that the card meant i didnt want any service. i didnt want the linens and towels to be changed but i did want the trash cans to be emptied and the bed to be made. when i called the front desk the manager said that she had just been talking with the director about that very issue and she offered to have the roomed serviced. i declined as i really needed a nap. **as an aside i have yet to go to a hotel that touts their green policy in which it is actually carried out. if hotels are going do this they need to start with training the housekeeping staff!!** i wanted to get something from the mini bar but the key did not work so they had to send someone (another tip). he said they would bring me a new key but that didnt happen. the next morning i called about getting breakfast but i was five minutes too late. because the room service person failed to mention that the attached restaurant served breakfast i had to scramble for my scrambled eggs. the long walk did me good. that evening i went to the front to ask about the town car and was told that i needed to have made a reservation. by this time i knew i could use the --th street shuttle and walk a few blocks to my destination. the next morning i left my room around --:--am. from --:-----:-- i put the red tassle on the door which is their elegant do not disturb sign as i wanted to shower and dress. when i returned to my room late in the afternoon the room had not been serviced. i was told that it was because i put the tassle on the door. even though it was only there for about -- minutes it was the very time in which the housekeeper was doing rounds and they only do rounds one time. **as an aside this is the third hotel in a row where i have not had service in my room always for a different reason. im beginning to think it is me!** this time i asked for a discount on my room. i was told that i would have to talk to the manager when i checked out. because my room had not been serviced it meant that the mini bar had not been restocked. the manager comped the requested items and restocked the bar so that i wasnt charged. i checked out just before --am and asked the clerk to store my bag. i had a very long wait and without any prompting the clerk offered me the use of my room until i had to leave for the airport. that one kindness pretty much made up for the rest of the problems. on the plus side their hotel notebook was very thorough. however they failed to mention that they were half a block away from one of the best book stores in the us!',happy
id32500,' arriving there for few days business trip in la (first one) i was well surprised by this motel. --- meters from freeway i--- clean free wifi and even a swimming pool... all for an affordable price. the service was good and the lobby staff welcoming. -- minutes from south downtown - -- min from hollywood drive outside peak time.',happy
id32501,' i originally booked this fairmont using a fairly good rate from the hotel is website (one nt. non-refundable deposit but the hotel never charged it). a few days b- our departure a even better rate was available. i called the hotel and they pleasantly adjusted the rate for me. for my - nights stay it was like saving me - night is money. i e-mailed my flight arrival & requested for early check-in the hotel was also super-responsive. i was extremely impressed. check-in was a breeze. room was nice & clean. no complaint at all. we were fairmont is member so internet was free. didnt like the expensive valet parking though. we had breakfast every morning at an extremely nice bakery right next to the hotel called bijan bakery. they had really good almond croissant & hot chocolate. everything else looked delicious too. on the other side of the hotel was the san jose museum of art. we visited mainly because of the andy warhol exhibit. there werent much to see otherwise. we had dinner at the michilin --star restaurant manresa. both food & service was excellent. nevertheless were a bit reluctant to visit again because my friend & her daughter had stomach problem after the meal probably because of a root vegetable dish they ordered. weve also visited the pez museum in burlington. it was an extremely small museum and the collection was far from complete. it was quite a disappointment.',happy
id32502,' the hotel was clean and comfortable and reasonably priced with a heated indoor pool. the staff was friendly and accommodating. the restaurant was ordinary but there are plenty of other choices nearby. i would stay there again and would recommend it to friends.',happy
id32503,' we stayed at the hotel for - days in feb ---- it was a great ny experience. the hotel is location is more than amazing where the times square is one block away (- min max walking) and the hotel is street is very safe and quiet where you could rest peacfully after a long ny day. the rooms are big and very clean and the bed is super comfy. the furniture of the rooms was traditional with large beds which made it cozy. we didnt face a problem regarding the central heat the room is temprature was just fine. the small kitchen was amazing with a sink microwave fridge and a coffe maker. all the staff are very friendly and helpfull (doorman front desk bellman and the maids ...) they helped us around all time where to go restaurants recomendations even after check out with the luggage storage. as for the wireless internet they charge -.-- per day but they offer discounted packages for example - days for --$. the hotel was a great value the rate was discounted due to a special promotion on the hotel is website. if you wanna stay at an affordable hotel right in midtown near all the city is attractions (times square broadway theaters rockefeller center bryant is park empire state bulding..) definetly stay there.',happy
id32504,' i stayed at this hotel this past -th of july and it was simply awesome! the room was extremely clean and spacious. there was a huge flat screen tv and a full size desk-work station. the view from our room overlooked the city. the bathroom was a decent size and the shower was really good especially the water pressure. the hotel staff were very nice and very helpful when we needed to rent a -- passenger van to take us where we needed to go. the location is great for shopping you can just walk up and down the streets and find a lot of good shops. there was one ice cream place that i cant remember the name of but it was probably some of the best ice cream i have ever had.',happy
id32505,' recently stayed at this hotel with my family and it was great. the location was wonderful close to many restaurants stores and the subway. the room was large with a small kitchen and full sized bathroom. the staff is very friendly and helpful. we were traveling with two small children (ages - and --) and the staff was very friendly toward the children. only thing that i wish the room had was a coffee maker. will stay here again on our next visit to nyc!!',happy
id32506,' we started our usa vacation with new york and this hotel and what a wonderful start it was. our flight landed early in the morning and though the checkin time was - pm the front office staff let us checkin at -- am without any extra charges. the location is fantastic a short stroll to central park and a subway station within - mins walk. the room was quite large by new york hotel standards well appointed very comfy beds. bathroom was kind of small but then this is ny !! the hotel is oldish and has a slightly dated look but everything is kept in ship-shape order. all staff we dealt with were very helpful. the breakfast buffet was wonderful. we were there on a weekend and there was a kind of flea market going on the road outside the hotel which we really enjoyed visiting. starbucks is right across and several other nice restaurants at walking distance. overall a great hotel in a great location.',happy
id32507,' hotel is well situated close to the harbour shops bars pubs eating houses market -in fact a really good location. underground is outside the hotel and is easy to use. try staying on the top floor as the view is really good. tea and coffee is availiable all day long which is good first thing in the morning last thing at night and when youve been out walking all day. staff are friendly and front desk is helpful if you need advice. cabs are easy to pick up outside the hotel and airport is not far away. the room we stayed in was spacious and clean. towels changed daily and room tidied. the only thing i didnt like was the shower over the bath. i prefer a free standing shower. the hair-dryer was powerful and there was an iron if needed. internet access in lobby was well used. plenty of comfortable sofas to sit on. we would book this hotel again if we ever get the chance to return to boston.',happy
id32508,' i stayed here for a conference for work - most of the conferences are at this sort of place a fairly isolated large hotel complex so i feel like i have a good comparison group. the biltmore has pretty grounds though i found the layout confusing. hard to find my room (in one of the outlying cottages) and the gym. my biggest complaint is the food. i expect overpriced food but this is overpriced and bad. even the gelato from the little cafe was sort of gummy and stringy. i did not try wright is their most expensive restaurant admittedly; it probably is somewhat better but out of my price range for a work trip. also the concierge was not helpful repeatedly trying to get you to eat at their places not even recommending taking the shuttle to the nearby mall. which also was kind of lame and the only thing really that is nearby. my room was fairly nice well air conditioned and large. no complaints but nothing special either for this type of resort.',not_happy
id32509,' i had to attend a conference in chicago and use one of the recommended hotels of which i didnt want to use. my colleague and i found a great deal in price at the millenium on expedia. the staff was very professional personable and helpful! the rooms and bathrooms were up to date well decorated and above all wifi worked without any issues. location right off of miracle mile walking distance to great shopping!!!! great hotel!',happy
id32510,' stayed here with a business meeting group. impressed overall with food and meeting rooms. guest rooms small but efficient. staff was very friendly particularly in the restaurant. hotel has interesting landmark architecture. good fitness center. cons: benihana is the only restaurant within walking distance printer in business center not working.',happy
id32511,' our stay was oct -----. i won this hotel stay by bidding on priceline. i got a good rate but once i looked up the reviews on tripadvisor i seriously considered getting another hotel instead and foregoing this one. i was extremely hesitant because it was my husbands --th birthday celebration weekend and i needed everything to be perfect. i am so glad i decided to give it a chance and continue with my reservation because the westin oaks was wonderful! everything went off without a hitch! the lobby is beautiful. the staff is so kind and friendly and helpful! checkin was a breeze. we got there early and expected we would have to wait but we were accomodated right away. we were on the --th floor ( a renovated floor). the room was beautiful spacious clean quiet the bed and pillows were so comfortable nice view of westheimer rd. everything anyone could want in a hotel room! we didnt have any problems with elevators or water as other people complained. the location is the absolute best you can possiblly get in that area. you have everything at your fingertips as it is connected to the galleria mall (-th largest mall in america). many great restaurants right in that area too. cheesecake factory next door. we used the gym one morning which is across the mall (shared with the westin galleria). people complained about the walk to get there. it is a short walk. the gym is big and bright and lots of machines (cardio and weights). water and apples provided. many people complained about the free parking. it is underground & hard to get a spot during mall hours but we got lucky each time. it is a high traffic area so people are always coming in and out. if you are not into the aggravation of looking and waiting for spots then there is $-- parking which is very convenient on the ground level. the way i looked at it is that most hotels charge for parking so $---day is very reasonable; so how can people really complain about the free parking when you have the option either way? on several occasions we asked the front desk staff for directions or recommendations for restaurants and entertainment.. each time everyone was so helpful. on one occasion the front desk clerk spent at least -- min is with us going over places where we could hear live music calling the venues to see what kind of music they had that night printing out directions giving us various options. she was phenomenal! other things we did on the trip besides great dining and shopping was hiking through memorial park (very natural and beautiful) visiting the dowtown aquarium (highly recommend- they also have - white tigers there) and visiting lakewood church largest church in america (highly recommend- a wonderful place of inspiration). both my husband and i were very impressed. we loved houston (we are from canada) and we would defintely go back to the westin oaks in a heartbeat!!!',happy
id32512,' i just returned from a - night stay at this hotel while attending a conference in san diego. the hotel is in an ideal location close to restaurants approximately a -- minute stroll from the waterfront and very close to the horton plaza mall. it is on a quiet corner of -nd ave with minimal to no traffic immediately outside its front door relatively rare in a top-notch city hotel. the hotel exhibits a distinctly european flair from its largely european front desk staff to its decor both in the common areas and in the rooms therselves. the hotel vaguely reminds me of an understated (rather than opulent) european palace hotel from the decor to the classical marble bathrooms to the european traditional fixtures in the bathrooms (sink shower faucets etc.) the only thing missing that would have added a further european flair to the room was a bidet. each room is accessed after first entering a key access foyer that serves as the entry to either one or two rooms depending on the room category. the room was spacious although the balcony was tiny. the harbour view category of room ran me $--- per night directly booked through the hotel which i thought was a relatively reasonable rate neither over- nor under-priced. the harbor view was basically a partial view of the water between other buildings adjacent to the hotel. the service was efficient although i noted that there was relatively little manpower at the hotel is front door upon my arrival at -:-- pm or so. i essentially had to figure out that i needed to pull into an obscured parking garage under the hotel to find a valet to park my rental car. not a big deal about the lack of doormen-bellboys but probably not something that most would expect of a --- star hotel. the valet service was fast and excellent. room service was quite good and surprisingly reasonably priced for a hotel of this caliber. and the room service meal was served quickly. all in all a very good hotel experience. but i am a sucker for european hotels and this was about as close to a european hotel experience as one will find in the us. recommended!',happy
id32513,' the ames turned out to be a great central location to tour the boston area. most things were within walking distance. the old state house was righ outside of our window. the hotel is quite modern and very clean. you will get some street noise at least where we were on the -rd floor facing court st. and you can hear the t come and go from the underground station across the street. still this was not really bothersome. the one bedroom suite was huge. we would definitely stay here again.',happy
id32514,' fossil i really enjoyed my stay here the hotel rooms are clean and well appointed only a few years old i think. the staff are really nice and the facility are good. as its on a university campus it was pretty quiet and felt safe. it’s a conference centre so you will have a loot of business types getting around but that’s no problem. parking was in a multilevel secure car park about ---m from the hotel. no worries with walking from there to the hotel at night as its well lit and patrolled by uni police. if you are looking to stay out of the city but not to far and have a clean well appointed hotel with lovely staff then this hotel is for you.',happy
id32515,' i gave this hotel a above average score - may be a little generous. look the bottom line is that it was clean safe and the staff were very nice. the location is fabulous and it was cheap! it was about $-- cheaper than any hotel in the area and there was free parking (first come-first serve). much has been made of the construction - it didnt bother us because we were up and out pretty early. the breakfast was muffins danishes etc. the coffee was not good but there was a starbucks and ---- within two blocks. the hotel itself looks a little dated. the rooms are quite small (smaller than they look on the web site - we had the cheapest rooms). little things like the shower head was made for someone --. this hotel is on the edge of little italy so there are some great restuarants there. if you are driving (recommended in sd) you are about -- mins from the beaches and old sd and - mins from downtown-gaslamp district. all in all id say that if you are a comfort traveller skip it. if you can put up with less than perfect in order to get cheap rates then this is the place for you. cheers david.',happy
id32516,' we stayed here for one night while my boyfriend attended his last day of school before we left for our trip to the uk. the lobby of the hotel is all marble and seems impressive on the outside but when you get a closer look you see the hotel is in need of some updating. we had a king room and the bed is decently comfortable. the pillows were kind of flat but they were ok too. linens on the bed were fine. towels were a bit thin but nice and white. the room showed its age in furniture but they had a brand new flat screen tv in the room. working the tv with cable box is a little confusing at first. the bathroom is old and showing age. you dont get much in the way of toiletries. the shower is fine but dark as the light doesnt shine in much and the curtain is dark. you can tell the culture marble and tile need new grout and caulking. the location of the hotel is good for businesses and colleges in the mid-wilshire area but not good for touristy things. youll have to navigate the bus system to get to touristy stuff. i took the --- part way to the beverly center and back. i would stay here only if i had to stay in this area for a specific reason. they have a good deal on parking and a better rate than some other hotels in this immediate area.',not_happy
id32517,' we stopped here on our drive to charleston sc from toronto. my husband and i stayed here with our - young boys. the rooms are spacious and clean the beds are a good size wifi is included as is a good breakfast. we were not here during shopping hours but it is also located next to some nice shopping (stores like restoration hardware and such). it is a ---- minute drive off the highway but well worth going a little extra distance compared to the hotels along the highway. would definitely recommend this hotel as a good one to use when breaking up a drive.',happy
id32518,' my boyfriend and i had a wonderful stay at the hyatt on --------. our room was beautiful and very clean with a great view of the harbor. i sometimes have anxiety about traveling-staying in hotels but i was carefree for this trip. i couldnt have been more comfortable. the staff is great and very accommodating. jamie at the front desk was especially helpful cheerful and even called up once we got into our room to make sure we were satisfied. the nice man in the regency club lounge that night also went above and beyond to make sure we were taken care of. overall i have no complaints and i will definitely be staying here again. i recommend the hyatt regency to anyone planning to stay in baltimore. it is also close to everything on the inner harbor - we were in town to see a concert and go to the aquarium during the day and didnt have to take a cab anywhere. wonderful experience!',happy
id32519,' my husband and i stayed here for -- nights in september and we must say that we were very with the hotel and enjoyed our stay. the location was perfect times square and broadway to the left and avenue of americas to the right. we ate breakfast every morning at bond -- which is a nice diner where you may see a celebrity just a couple of doors down. a short walk to -th ave madison ave bryant park the rockerfellar centre and we even walked to central park. we didnt even have to use the subway or catch a taxi unless we were visiting soho and the downtown areas of ny. a very sexy and stylish boutique hotel! rooms are nicely furnished and very clean with a sophisticated gothic theme. the lighting was dimmed and added ambiance to the room although i feel as though i needed an extra light in the bathroom especially when putting on my makeup. small every hotel would be and remember you are in new york and you are just there to sleep as there is so much to see. the lobby is gorgeous very cool concept. the staff kept to themselves but were always polite and helpful when we needed something and housekeeping always left us chocolates and a print out with the weather for the next day. i will definitely be recommending this hotel to all my friends and family that visit new york in the future and may even come back to stay myself one day.',happy
id32520,' extremely pleasant personnel. room was clean and enjoyed the gym and pool but didnt use the spa. massage available. a little on the heavy side when it came to buying a tube of pretzels in the room. $-.-- for pretzels and $-.-- for a bottle of water. easier to go across the street to the local deli and order a sandwich and coffee. go to mel is diner around the corner for breakfast. location is near the cable car off market street. tremendous restaurants in little italy. avoid chinatown as it is filthy.',happy
id32521,' great location fell for it.. paid $--- for - night plus $-- for valet parking.. includes continental breakfast - which cant be called continental breakfast with just bagels and coffee. we went for breakfast and came back at --am and didnt find pair of clothes and room got checked out automatically. manager said they will trace it down and mail those back but never able to talk to them again. housekeeping never transfers call to supervisor and reception never let me talk to manager again. leaving this incident hotel room is so bad tiny and showers dont work properly.',not_happy
id32522,' this hotel is okay... a little run down limited amenities staff nothing special. convenient shop on premises for necessities & snacks but pricey. good location near capitol. politicians seem to like it. we did enjoy the restaurant for breakfast one day.',not_happy
id32523,' just as great as the first time we stated there!! i love the fact that my kids can swim without me worrying about where they are because i can see them right from our living room window balcony or even when im at the front desk. it is a block or so from the kodak theater down the hill from the historic and delicious yamashiro restaurant. it has a kitchen so you can cook dinner on some nights and save a little. but the absolute favorite thing of my kids was the free snacks and continental breakfast! chips candy cereal scones and sodas oh my!! almost forgot it is minutes away from universal studios!!',happy
id32524,' this hotel is a find. from the moment we walked in we felt at home. the staff were welcoming and we we were invited to their tuesday evening wine & cheese tasting giving us a chance to meet other hotel guests; this was a great start to a wonderful time in washington. the room whilst compact was stylishly decorated with a decent sized white marble bathroom with quality toiletries. the room featured good lighting flat screen tv coffe-tea maker bar fridge comfy bed writing desk and armchair. therer were two minor irritants: malfunctioning a-c and lack drawers-hanging space. after complaining about the a-c and attempting to fix it we were offered another room without any hesitation - problem solved. the public rooms of the hotel were equally stylish and cosy one featuring an open fireplace and all with comfortable chairs and coffee tables. additionally there was a multi-function-breakfast room which featured all day complimentary coffee tea and iced water ( most welcomed in washington is --o heat) overlooking a sunny courtyard. other small things that made the stay more enjoyable were complimentary internet access in the lobby and the offer of a small bottled water on venturing out in the heat. the hotel is well placed: literally a - minute walk to dupont circle restaurants and shops -- minutes to the railway station. in the other direction up conneticut ave towards adams morgan there appeared to be even more restaurants again about a - minute walk. union station is about a $-- --- cab fare( including gratuity) depending on traffic and time of day. if we come back to washington well definately stay here again.',happy
id32525,' this was undoubtedly my most pleasant experience in new york. a short trip to the city was not long enough to appreciate the outstanding location service and amenities at this hotel. staff were extremely friendly and helpful. perfect location to use as your base close to all great shopping spots and sightseeing (- blocks from central park). park views from the hotel are stunning. i would recommend a park view room. the dry bar downstairs was such a treat with great service and outstanding work - not badly priced at all! the burger joint lived up to it is reputation with an awesome cheese burger - i was able to bypass the long line and call in the order from my room. all in all a great stay. i will definitely be staying here again!',happy
id32526,' i received a notice that the hotel was offering a special rate on rooms for august and i booked online with no problem. this hotel is great. it is in a good loop location with access to the buses and trains and the room was wonderful. plenty of light big bathroom great amenities and comfortable beds. the staff is responsive and very pleasant and even though the hotel is right by the l train you cannot hear a thing in the hotel room. i would highly recommend you consider this hotel when looking for a place to stay in chicago.',happy
id32527,' the novotel is in a great location and has a nice lobby. i stayed in a double room and it was not so great. everything was outdated. there were stains on the carpet - the bedspreads were ugly and kind of gross. the heat did not really work. i was travelling for business and had to pay $-.-- to use the wireless internet. i would not recomment this hotel or stay there again.',not_happy
id32528,' stayed at this hotel one night as we didnt find any available option (at a reasonable price) in chicago. the location seems safe and the room was average. not good not bad! large and comfortable beds. the room was clean but my towel had a body hair on it. free wifi and breakfast. the staff was friendly and service-minded. we woke up at -am as some others guests decided to scream and shout in the hall outside our room... we went for a walk to the zoo in lincoln park. can really be recommended! a free zoo with so many different animals!? overall an ok hotel the price should be a lot lower than comparable hotels downtown if i am going back.',not_happy
id32529,' i stayed here on business for four nights. the check-in was efficient. the room was fine although maintenance was a bit spotty. the faucet in the tub dripped fairly constantly. housekeeping was adequate although they failed to replace the coffee or empty the grounds from the room coffee maker twice which i find annoying. the noise from people passing in the hall and talking is pretty loud. the fitness center was well-equipped and most of the equipment in good repair. i do really appreciate this feature and it is rare to find a hotel with good elliptical machines that actually work. this was a pleasant surprise. it is convenient to the riverwalk and there were no big issues. the lounge bar is nice and the bar waitresses pleasant and friendly. i would stay here again if my company wont spring for the hilton or marriott on the riverwalk.',not_happy
id32530,' this hotel is fair at best. it is definitely a budget hotel. i had to ask at least - individuals before someone could guarantee that my boarding pass could be printed. one of the front desk individuals referred to one of the evening staff as difficult in that she wasnt sure he would print our boarding pass. the breakfast attendant was nasty and wouldnt allow us to take anything before -:-- (even though we were running out to catch a plane). the coffee was horrible and the continental breakfast wasnt that good. our -:-- a.m. wake up call never came through. the bathrooms are so small in this hotel and the view that we paid extra for was obstructed by very dirty windows. on a positive note the rooms were clean and the night auditor tove was pleasant and did come through with printing my boarding pass. i think the staff at this hotel needs to attend hampton inn is customer service training. the hotel is close to fisherman is wharf if you like to walk but not close if you dont like to walk. take the bus. we had a great time in san francisco despite our disappointment with the comfort inn. take the three hour jeep tour of sf (about $-- ask for paul) and look into the city walks tours (free). we took a city walk tour of the haight ashbury area that was fantanstic (lead by joe lord). also we loved the nappa valley area - dont miss it.',not_happy
id32531,' my wife and i stayed here the sunday before memorial day because we had a wedding sunday evening not far away. since i knew that we would not arrive until around -pm leave for the wedding at -:-- pm come back at midnight and check out at -:--am to beat the traffic going home all i wanted was a clean and comfortable place to stay. i got a great discount through hotwire and was with the selection. the staff was polite and courteous and checkout and checkin were painless. there were always plenty of cabs in front of the hotel. there is a public parking garage next door (the hotel has no onsite parking) that is not owned by the hotel but is physically connected to it. i recommend that you park your car yourself if you drive rather than have valet parking. that way you will know exactly where your car is and you pretty much have -- hour access to your car in case you need to get something or put something in it. parking was $-- for -- hours (and indeed if you were parked for more than four hours). there was free wireless internet in the room which had aging furniture (chipped and peeling like you might see at a garage sale) but the beds were very comfortable the room was a nice size and it was very quiet so we got a good night is sleep. we spent about half an hour at the outdoor pool area which is not large but had plenty of lounge chairs and a glass enclosure that blocked out most of the street noise so it was relaxing to sit there. there is a small lobby but it is not the kind of place that you would want to sit for any length of time. for the price i paid and the purpose i had this place was great. it was within a couple of blocks of stores like cvs whole foods starbucks and a really good pizzeria where we had lunch. a few blocks away is a really nice park that we passed in a cab on our way to the wedding. and the charles street t is only a - minute walk. beacon hill itself is a very nice section of boston (the equivalent of central park west and sutton place in nyc). if you want a nice place to sleep that is conveniently located when you visit boston and dont plan on spending much time at the hotel then this place is fine. but if you want a hotel where you will want to spend more time (and a lot more money than this place costs) then you need to choose somewhere else.',happy
id32532,' no hair dryer no microwave. yes refrigerator coffee maker (only one packet). there is free internet but it is slow (ok for regular online stuff but slow to download large files) bathroom ceiling light didnt work but infrared lamp did and the tub is also a small jacuzzi. very large room. clean in ok repair entrances and parking lot well lit front desk lady was on the ball. bed and pillows comfortable. quiet the three nights i stayed. it is a budget hotel so it is short some amenities. it is a step below comfort inn but not a dive. i stayed down the street in brookwood inn and this is tons better for about the same price. if i had a family and were budget-conscious i would not stay in the brookwood (nor the nearby microtel that i visited) but i would stay in the rodeway. next to i--. generally in a bad part of town (thus the price i guess) but it doesnt bother me. wendy is mcdonald is bojangles taco bell very close plus a couple other burger joints-family diners. some convenience stores - gas stations very close. so it is ok for the money (under $--) especially considering the generous size of the room and the generally decent standard of cleanliness. lots of food and drug stores up and down sugar creek within a mile or two.',not_happy
id32533,' a very good experience overall. i chose it based on location-price-other reviews. after - nights i couldnt sleep due to noisy neighbours in adjoining room. the desk clerk was extremely courteous and helpful in giving me another room which turned out to be very peaceful though overlooking the plaza. during the move i left behind a favourite skirt. didnt miss it until packing a few days later. another desk clerk was helpful but it was late sat night and couldnt retrieve it. next morning a -.-- the loss prevention man was very helpful and i was reunited with my missing skirt. i would only question the hotel is guest database as i was there for - more days after the skirt was left behind.',happy
id32534,' partner and i lucked out and got an amazing rate at the ace hotel for a quick stay in nyc. everything about the overnight stay was simply fabulous. one of my fav parts was the lobby. definitely the place to me. even enjoyed nice bites at the breslin for dinner. already looking forward to our next jaunt to new york.',happy
id32535,' i always love staying at the four seasons austin. the service is outstanding the beds are very comfortable the lobby bar is fun the views of the lake are great and the location is central. the hotel has great showers and products too which is important to me when traveling. staying at the hotel is always a relaxing experience from the moment you walk into the lobby and i highly recommend this as your top choice when in austin. i stay here a few time a year for work and try to make it once or twice for pleasure as well.',happy
id32536,' my stay at the baymont was more than i expected for the price. the staff was very nice. i will recommend this hotel to anybody who is coming to visit denver or aurora!!!',happy
id32537,' at the time of booking the hotel was marked with - stars. i do not know how the star rating is done but this is not even near a - star hotel. the good things about this hotel are the room size and the convenient location in manhattan. must say the staff were polite and helpful.the room furnishing is dated it belongs to a different era something like ----s. the tv is small and very old but hey who wants to wach telly in the city that doesnt sleep :) the bathroom is very big but the shower old and tiny and i really mean tiny. the smallest shower i have ever used. the room is noisy for two reasons the window was facing the back alley and was near some big industrial unit that was noisy plus the street noise from the broadway. the most annoying was the noise from the water pipes if somebody next door was using their bathroom the noise in the room was loud. continental breakfast was a joke. they provide bagels and something that looks like philadelphia cheese. there are croissants and cupcakes as well. the coffee and orange juice taste awful. so forget about the breakfast and go grab a nice one outside. overall this place feels like a better hostel and not a - star hotel. even tough all nyc hotels are expensive the price of over $--- feels like a rip off. also they charge $-.-- + tax for wi-fi connection per day.',not_happy
id32538,' stayed - nights with my - kids aged -- & -- for our -st trip to usa great location to explore san francisco once get to know local transportation hotel provided a sound and secure foundation for our staystaff very very helpful and friendly front desk staff especially giving a very efficient service checking in and any other information i required also when my return transfer pick up running bit latethey were straight on to it for me.rooms cleaned and serviced perfectly everyday.breakfast queue got bit long some days but hey get up earlier !! overall had a brilliant time and thought hotel excellent valuegood size room plenty of space for - of us- - double beds and a roll out.thank you again.had an excellent stay and would definately recommend to friends',happy
id32539,' we stayed for - days feb -----th in an executive suite and it was really great. the service at the hotel is very good the hotel is very fresh clean and comfortable. we really enjoyed the decor in our room everything was really comfortable and nice quality. the room was large furnishings modern dressing area and bathroom were really nice and good amenities. valet is typical dc valet but it was convenient and made going to-from the hotel a breeze and well worth the $$. the hotel is out of the way of most sites and not really near metro stations but we had a car so it wasnt an issue. also the walk to the white house was very easy as we are walkers. we did eat breakfast and it was good the morning coffee was a really good value and they brought me my ny times each morning which was perfect. only slight negative is i called ahead to have fruit-wine in the room and a goldfish (part of klimpton services) on arrival but i had to remind the front desk and they it was brought later that night. we were excited about the goldfish but unfortunately it was distressed and died which did upset us quite a bit. so next time we will be sure to bring our dogs and skip the goldfish!',happy
id32540,' this is a little better than your run of the mill hilton hotel and the best of the hotels on the campus of the university of pennsylvania. location is the key here. near to the university and all of the college town amenities that provides. the rooms are ordinary with nice beds and comfortable furniture. the baths are in need of renovation. in all a nice place to stay but far from philadelphia is best.',not_happy
id32541,' stayed here for - nights this month on a city trip. as everybody here we booked the room to save some money to visit the city its expensive enough. loved the clean room on arrival the quiet street between two busy ones (broadway and amsterdam) the fridge in the room the a-c and fan the cable tv. the bed was a bit small for two adults the bathroom also but not to bad overall. disliked the quality of cleaning during our stay and the late check inn (- pm) and early check out (-- am) even if you mail you arrive in the afternoon (we did at -.-- pm after traveling -- hours and with a six hours time difference) there was nothing to do about it : wait till - pm !! also strange : pay all - nights before you even are allowed to check the room. in general : its for nyc a pretty good deal for your money but its on the limit of accetable price-quality balance. anyway no real complaints so for travellers who are aware of the price and what you can expect for it its certainly a good deal.',not_happy
id32542,' the room was presentable the tv-ac-lights were all fine water temp and pressure was great. the neighborhood is so-so at night. for the price it was a great deal and saved me $$$$ over other name-brand hotels in the area. front desk service is a bit blah. ps: a co-worker staying at the wilshire at the same time found a large bug in his $----night room!',not_happy
id32543,' #name?',happy
id32544,' stayed there for a week in may of ----. close to the highway and even though it was on the edge of the city it was an easy commute to down town. rooms were well above average and very clean. wifi was fast and reliable though pricey asked for and received coupon for free otherwise expensive. parking is also expensive but again got free coupon so that wasnt too bad.',happy
id32545,' after checking the price for several upscale hotels in phoenix - scottsdale we decided to stay at the biltmore. overall our trip was pleasant and the discounted summer rate made it much more reasonable. but for a top of the line hotel there were a little too many inconsistencies for me to want to return again. for example at check in we were helped by a very warm an dwelcoming gentleman. when we requested a late check out the women at the front desk seemd unhappy and did not smile at all. the rooms were also a bit dissapointing. when our requested room (a king smoking) was not available we were offered a double smoking with apatio. we were happy to take the upgrade but if we had paid for this we would have been very dissapointed. for one there was no privacy as you can walk from balcony to balcony. also our corner balcony was totally covered by trees and there was absolutely no view from it. the inconsistencies countinued into the quality of the property too. though the main pool area was clean it was way too crowded. the -nd largest pool area was a much better choice and it offered a child pool and an adult pool in apeaceful setting. when we ventured out too see the smaller pools we came across some slimey pools without any towels. they were not worth the search. the biggest rip off was the food. we ate there several times since we did not have a car and it was not worth the price. dont eat there unless you have too. overally we had fun but i wouldnt necessarily recoomend this hotel unless you are looking for the cheapest of the top star hotels the others are all booked or you get a fantastic deal.',not_happy
id32546,' we loved everything about the hotel. definitely a must in chicago.',happy
id32547,' the rooms are lovely with a complimentary ipad for our use! the breakfast was also good along with the fitness facilities. a little pricey but overall good! make sure to walk around the penn campus while you visit especially walk along the ben franklin walkway and through the main campus where you can see various sculptures (including the famous love statue). the penn bookstore is also great and real close by though pretty expensive (as most college bookstores are). the affiliated restaurant penne wasnt remarkable however -- a pretty basic and unoriginal italian restaurant. nice ambience and service but ok food. pod an asian-fusion restaurant in the same block has original flavors and dishes but is very overpriced. go to either of these if you want to go somewhere really nearby but arent looking for an amazing experience. the best restaurant around (on penn is campus) is definitely distrito a new-age mexican restaurant on the edge of the penn campus -- not cheap but incredibly delicious and fun! make sure to have their specialty margaritas and chicken mole.',happy
id32548,' stayed at this sheraton every week for - months. had a generally positive experience overall and would stay again. pros: -. high level of service - the staff learned my name soon after i started staying there and continued to be excellent. we were always greeted with courtesy upon arrival our preferences were remembered and all requests were satisfied promptly and with no complaints. -. spacious rooms - the suites are very large even at the lowest available price and you will definitely have a full desk couch large bed etc. rooms are also reasonably nicely appointed (e.g. flat screen in both rooms new furniture clean carpet etc.). -. solid dining options - great breakfast buffet in the morning decent little bar and quality room service options. -. a pool - i never got to use it but it looks nice and has reasonable opening hours (until -- pm i think). could be a real plus for other people. -. high level of service for spg preferred - in addition to often getting an upgrade they also worked out bonus spg rewards for us for a longer term stay. consider as an option if you are a business traveler. cons: -. location - hotel is not located particularly close to downtown columbus or any of the major employers (nor is it particularly far away from any of these things). however the real downside is that the hotel is off the highway in this little business park which has hellish traffic during commuting hours. it would often take us a full -- minutes to drive the mile from the hotel to the highway. on the plus side there are a number of nice restaurants in the business park (and a movie theater as well if you have time for that). -. general appearance - the hotel is rather plain. this is not a surprise as it is a sheraton suites but dont expect anything more than pleasantly bland from its appearance or your rooms. -. tiny gym - the gym has no weight lifting facilities to speak of just a small set of free weights and only two treadmills. as a result you may often find yourself waiting for other people to exercise. all in all if i had business or family near the hotel i would not hesitate to stay there again. if i was just looking in the general columbus area i would probably go elsewhere. it is what it is and the price is very good for the room size but there is nothing to particularly commend the hotel.',happy
id32549,' i have stayed at this hotel in the past so i thought i knew what to expect. i was wrong! i woke up in the morning to a lukewarm shower that turned ice cold after about one minute. i called the front desk and was told that yes there was a problem with the boiler but they were working on it. as the morning went on no water would come out of my sink. i realized brushing my teeth would be an issue so i went out to the vending machine to buy a bottle of water. the vending machine was empty. i went to the front desk to buy water and they gave me two bottles at no charge. i left for the day to return around -:-- p.m. still no hot water although there was a small stream coming out of the sink faucet now. the room had not yet been cleaned. i called the front desk who told me they were working on getting the hot water fixed. i asked to be moved to a different room as i found out that it was only my floor and wing of the hotel that was without hot water. they refused saying they were booked. i pressed and they relented and gave me a room on a different floor. upon opening the door to the new room i was blown away by the smell of bleach. i am very disappointed in this hotel and will not be returning. the staff especially those at the desk this afternoon were indifferent to my lack of hot water any water or a clean room. there are many hotels to choose from in this area and my colleague and i have decided we will be finding a different one for our next trip.',not_happy
id32550,' my husband & i stay here often as we are charger season ticket holders. its the perfect location to hop onto the trolley & head to the game. the valet is exceptional & the rooms are beautifully renovated in clean modern lines. my only complaint is on our last stay housekeeping forgot to clean our room. :(',happy
id32551,' bank of america was kind enough to cancel my debit card right before i checked in to the silver cloud. i was severely sleep-deprived without cash or another card and stressed out about an upcoming job interview. the front desk could have sent me into a spiral of despair with as much as an exasperated sigh. instead they were understanding and offered coffee food a ride to boa and generally made what was a quickly deteriorating day much much sunnier. huge thanks to the front desk folks for restoring my faith in customer service and humanity. oh and the room was nice for the price too.',happy
id32552,' it is the best place to stay in san antonio if you do not want to pay a lot of $$$! it is brand new the room is great quiet and it is very clean!!! there is a fridge and microwave in the room. parking is free and it is only -- minutes by foot from the riverwalk. will certainly stay again on the next visit to san antonio.',happy
id32553,' ive stayed at a lot of marriott properties across the country and the jw marriott in indianapolis is as nice as they get. the hotel is new and beautiful. the rooms are great -- very clean. the pool and health club are above average for a downtown hotel. the health club even has refrigerated bottled water (free) and chilled towels. the concierge lounge has great views of the city and serves delicious food in the morning and evening. you cant go wrong with this hotel. the jw is substantially nicer than the standard marriott in downtown indy.',happy
id32554,' just returned from a - night stay at the hilton checkers. very nice boutique hotel. overall the staff were very friendly. the rooms were nice but small (mine in partiuclar). i was with a group of - and everyone liked the hotel and will stay there again. close to los angeles convention center (why we were there). pool is small but it is the sun exposure and atmosphere that makes the roof top pool-gym-spa-hot tub great. bathrooms were big but a bit dark. high speed internet access was a value added touch even at $-- per day. lobby bar and lounge are comfy and inviting with a big screen tv. hotel restaurant is ok (had several breakfasts and one dinner). dinner is overly expensive and nto worth the money. one major drawback of the hotel - no sundry shop. if you want small items you have to go across the street to the biltmore or down a few blocks to a rite aide. nothing is open in that area on sunday. i would only stay in downtown due to proximity of the nature of my trip. if i was returning for vacation i would not stay downtown la. another drawback of the hotel is that when i arrived my room was not eqquipped with a hair dryer or iron. i had to ask for those items. hotel is not very sound proof and you could hear people in the halls at all hours and noise from adjacent rooms. in all it is a great hotel for business stays for less than one week.',happy
id32555,' easy walking to faneul hall quincy market and around the boston common. a very central location. staff was friendly and helpful. the receptionist was particularly nice and took trouble to be sure i got the room i wanted. i checked in very late at night and was concerned i might lose my reservation but no problem. room was not large but clean and adequate.',happy
id32556,' fantastic time just back from four days in ny have no complaints about the hotel very spacious clean & warm rooms (was asked whether we wanted two double beds or a king size!!) courteous staff and ideal location. on egripe is that they dont have coffee-tea facilities in room however there is a starbucks across the road so unless youre lazy no problems. a few irish bars in easy reach and ust a short stroll up to -th or down to -th the other direction so the laydees and gents are well catered for. central park and tube within minutes of the hotel. couldnt have asked for more. continental brekky at $- is fine pop to europa on the -th av crossroads for a nice egg benedictine start or the aforementioned irish bars for a traditional fry up. go to the rock esb liberty & ellis island with audio macy is bloomingdales -th times broadway show wtc site central park etc etc even caught a glimpse of the naked cowboy although the missus gave far greater scrutiny. would definitely recommend felt safe and had a good time. see what youre missing..',happy
id32557,' i don’t understand some of the other reviews. this hotel is a third of the price of a marriott or hilton. yet many of the other reviewers expect it to be the same quality. sorry folks but that just can’t happen. this place is very reasonably priced and it can be that way because it doesn’t have fancy facilities and the rooms are basic. the location is very good and within just a couple of blocks of the art museum basilica and washington monument. other reviewers say that it is in a bad neighborhood. that is just nuts. the area is a downtown area but there are nice cafes and antique shops within a block. yes there are some homeless people around but that is the same all over downtown baltimore (and most other urban centers). the rooms are basic but spacious and have the feel of a lower-priced hotel at a highway exit. nevertheless the are clean and have all the basic features needed. i found it to be quiet and comfortable. a nice hot breakfast is included and it is quite tasty. the staff members were all pleasant. for this price how can anyone complain? and if you do then go stay at the hilton and pay a lot more.',happy
id32558,' for this city the hotel is ok. not too far from attractions restaurants-coffee shops shops theatres or the subway so we found it a good value. of course we didnt spend much time in the hotel but who does in nyc? the rooms were average in size and cleanliness and so was the service at reception and concierge (or maybe it was just a busy time of the year - thanksgiving). it is definitely a - star.',happy
id32559,' we could not believe our location it literally is -- metres from time square & was central for everything we were doing in new york. casablanca included wine & cheese at night & a continental breakfast (and a real coffee machine) which was a nice added touch. the room was a little squeezy for - suitcases but was spacious enough to get around. we dined next door at tony is which was convenient & had great food & staying at the hotel gave you preference as it was very popular. would defintely stay again.',happy
id32560,' a perfectly average hotel. plusses include location proximate to downtown and dupont circle area and sizable rooms. the rest of it is comfort inn quality. at the same price point you can find nicer accommodations in washington dc - even in the same neighborhood (such as the madison). but this one was paid for by the convener of my meeting.',not_happy
id32561,' i am writing this review from my iphone in the bathroom of this hotel at nearly -am. why you ask would i do this? because this hotel is so loud that is literally impossible to sleep at all. the walls and doors are paper thin. we can hear every word being spoken in nearby rooms. i have a sick little one and we need quiet and rest. clearly this not the place. and have i mentioned the trains? they are literally across from our doorway - even though i requested a quiet room. the trains have gone by frequently - and it feels and sounds as if they are going to drive straight into your room. im very unhappy - and as i sit here i am trying to book us somewhere else for tomorrow night. there is no way i can take another night here.',not_happy
id32562,' my wife and i spent our anniversary at the westin riverwalk in san antonio tx and were treated with a very nice surprise. the hotel and staff were wonderful. from the time we pulled up to the time we left every detail was taken care of by friendly and knowledgeable staff. we enjoyed the views from our -th story window overlooking the scenic riverwalk and dined in their italian restaurant zocca. the food was delicious as well as attractive. janie champagne director of rooms personally spent time making us feel special. this hotel is a must for anyone wanting to visit san antonio or for locals wanting a nice gettaway by the riverwalk.',happy
id32563,' prior to confirming our reservations with hotwire i failed to check the hotel reviews and was deeply disappointed to learn of the poor ratings and traveler complaints for the westin copley. was starwood & westin copley management unaware of the problems occurring there? i proceeded to contact them via email and promptly received a response from starwood-westin copley management acknowledging my concerns. our hotel experience was nothing short of awesome. the staff was pleasant and courteous the room clean beds comfortable view impeccable. maybe i was lucky but my impression was that the staff & management were professional no dire room problems or inconveniences other than a slow drain of the bathroom sink which for me is tolerable everything was as good as a four star hotel could be. the location is very very convenient if traveling via subway or bus. the subway stop is kitty corner to the hotel one short block away. the bus stops are across the street or near the library depending which direction you are heading. the hotel is situated next to the public library and copley square. there are always taxi cabs near the valet if it is your desired mode of transportation. also a whole array of shops are connected to the westin along with other hotels and the prudential center-hynes convention center. very convenient and also close to newberry street for additional shopping. i would definitely stay there again.',happy
id32564,' we booked this hotel in a rush without having the chance to look at reviews and we got very lucky because it was perfect. there is a beautiful large lobby decorated with nice fresh flowers. there is a starbucks and an area with plenty of computers and lots of seating. the location of this hotel is probably the reason that i fell in love with boston during my first visit.the building is connect to the prudential center mall which is extremely convenient and you can easily walk to the main shopping street (newbury) and copley square etc. i expected to use public transportation in boston but never felt the need! i did find our room to be on the small side especially considering it was over $--- a night. expect to pay about $-- a day for valet parking.',happy
id32565,' i stayed at the moderne during -- november - -- november ----. for its price it really cannot be beaten. it is in a great location - -- minutes walk away from times square and - blocks from central park. the hotel itself is clean and has some great decor - the bathroom is large and spacious and there is always hot water. a complimentary breakfast of bagels and coffee is provided but there are plenty of diners nearby if this doesnt appeal. the staff are friendly and helpful - the only problem i experienced was my key often didnt work but this was quickly sorted with a quick trip down to reception. mcgee is is a great irish pub just over the road.',happy
id32566,' we came to nyc for my nephew is wedding and chose the ace hotel. just a few blocks from penn station it is a very convenient location for those coming by train. wed heard that the ace was very hip but i guess that i wasnt all that amazed. but some must find it great since the lobby was always filled from folks using the coffee bar cruising the web or listening to the dj at night. we had lunch at the john dory oyster bar and i really loved the oyster pan roast sort of an updated oyster stew. our room was nice. nothing exceptional but a decent value given the location in the big apple. the halls were painted black and i found the halls quite dark and dimly lit. gosh... i sound like an old fogey dont i? oh well i am what i am.',happy
id32567,' this was a nice intercon it is an older property but is cleaned up and maintained very well has a feel of elegance when you walk into the building bellman are always around and ready to help. check in was quick and easy the same at check out were nice engough to give me an extended check out until -pm. very close to the harbor and baltimore night life. most impressive was the turndown service checked in at -pm left at -pm came back at - the room was entirely cleaned again with mints on the pillow whoa another unique but funny thing was a televison in the bathroom. good bath products and decent mini bar selection and prices free kreurig in the room for coffee and tea and alot of hd channels. would stay here again',happy
id32568,' has received too many bad reviews. not bad at all. i am guessing they worked on it and improved. it is clean and decently maintained. you get what you pay for. staff is courteous and helpful. it might be on the edge of safe part of town but i had no trouble walking from the convention center to the hotel at -- pm in night. dont go into dark alleys that is true for any city! i always asked staff if walking to such and such place at a particular time would be safe. they were helpful.',happy
id32569,' my wife and i were there august -- for an attorney conference. the room was not ready at one pm so we went out the front door and used our - day transit pass to hop on the cablecar down to the wharf for lunch. when we returned the room (at a special conference rate) was still not ready and the front desk was very busy. yet the receptionist found us a half studio way up the tower at the same rate. we took the glass elevator up and stepped into a room with windows on - sides overlooking the city (though no westin bed). we flew back down and said yes we love it. when i thanked the manager at the desk area she was glad we were and sent us a wine basket to welcome us. so for a big busy conference hotel we were much impressed.',happy
id32570,' omni is right next to petco park so it is perfect if going to a sports event. it is also very convenient to the convention center which is just a short walk away.the hotel was immaculate-all areas looked brand new nothing looked ragged or run down.seriously it was so clean it may have passed a white glove test! it was that clean & fresh. the rooms were average size and the bathrooms were very large. decor was upscale beds were comfortable and rooms had nice little amenities most hotels dont have. mccormick & schmicks is the restaurant in the hotel excellent breakfast. hotel staff concierge restaurant staff bellman were all attentive and helpful-i would totally recommend this hotel',happy
id32571,' we have stayed here three times before and the executive room was excellent once we finally got in. but our stay this year was marred by excuses on why they could not check us in on time. we arrived early afternoon and were informed that they could check us in until after -:--. when i informed here that it was already -:-- she indicated that we would have to wait a bit longer...the last thing we want to hear after a long trip. we milled around town a while (although we were tired) and they still did not have a room at -:--. we finally got in the room at -:-- pm. there are a lot of good hotels near times square and i will now be open to trying other possibilities. i will not look at this one as a first choice again although i would give the hotel another chance if the price was right after i did comparisons on tripadvisor. yes as another reviewer has said there is good and bad to prepare yourself for at this one.',not_happy
id32572,' we recently traveled to baltimore for medical treatment through johns hopkins hospital. two key ingredients we were looking for were shuttle service to johns hopkins and breakfast. this hotel offered both so we booked it for three of our family. we were so pleased with our stay and our needs were met completely. we enjoyed a good nourishing breakfast each morning. we were shuttled to the hospital as our medical needs required. our room was kept clean it was well appointed the beds were very comfortable there was a complete full-sized kitchen and there was a new exercise room with complete laundry services. we couldnt have been more satisfied with our stay but we would be remiss not to note how kind and friendly each staff person we encountered was. they graciously attended to our every need including wheeling me into the hotel in a wheelchair upon my return from surgery. we would highly recommend this hotel to anyone needing a good and convenient place to stay in baltimore. thank you.',happy
id32573,' this is our third stay @ old town inn. the staff are cordial and eager to make guests as comfortable as possible. the facility though not new has been very well maintained and updated as needed. the rooms in the cottages are small but have everything we needed. our room was always spotless when we returned each day. the grounds are beautifully planted and well tended. the water in the swim pool was sparkling clear and inviting. the continental breakfast each morning was a bonus. we have recommended the old town inn to our friends.',happy
id32574,' we went for a - day visit and enjoyed every minute. we booked the dinner and room special. great food although they didnt serve baked potatos with the steak. we mentioned it to tim and he said he would get baked potatoes back on the menu. the pool and hot tub were awesome. met a lot of nice people. walking along the bay was great even at night going out to the fishing pier. beautiful setting. we would recommend this hotel.',happy
id32575,' what a really great hotel - smart new and comfortable. nice staff great breakfast and cost effective. the staff were friendly and helpful the whole thing was efficient and clean. i slept well and loved the casino --- yards away - open -- hours a day plus the great fitness centre next door.',happy
id32576,' the hotel was so lovley. the reception desk checked me in over - hours early and they were as nice as can be. the room (to my suprise) was very large and a fabulous veiw of park avenue was just out the window. also was a suprise was turn down service . awsome. there is a jewlery store rare book store and a high-end handbag store. three amazing restaurants on site as well. they give you plenty of towels and goodies in the room daily. i would recommend this hotel to anybody. unfortunately jeans are frounded on when worn in the hotel but it was a wonderful experience overall! awsome.',happy
id32577,' i like many others was wary after reading a few bad reviews but was very pleasantly surprised. i stayed for - nites with my boyfriend and we loved it. the decor is very cool and though the rooms are smallish they are very modern and space is used well! the staff were so friendly and helpful. the bars inside and out are worth a look. and the rooftop terrace has a lovely relaxed open feel with sun loungers and a hammock! only ate once in the outdoor bar though it was a little pricey. overall a very good experience and would definetly recommend to any young couple or maybe a group of friends. ( you would need to upgrade if more than -!) .enjoyed the experience and was reluctant to leave! the comfortable pillows added to my good feelings bout this place!!',happy
id32578,' i saw pictures of this hotel online and thought it looked really nice. i got a good deal on travelocity. i called to confirm my reservation with the desk clerk and she sounded as if i was wasting her time. when i got there i was told i would be charge -- extra dollars for a security deposit which no one told me when i asked about other fees prior to my visit. when i went downstairs to get extra sheets the man at the desk was not friendly at all. other things i didnt like was that the indoor pool smelled really bad. i was with three other friends who were grossed out too. the only good thing was that the room was comfortable and big for the deal we received. i guess it was too good to be true. nice room but bad service. and i hated that we couldnt go swimming.',not_happy
id32579,' the dana was perfect for a family trip to seaworld',happy
id32580,' you cant beat the location of this place right in time square amongst all the action. the room was fantastic and well worth the money spent. the king size bed was the most comfortable bed i have ever slept on and the pillows were perfect. housekeeping cant fault them room service was fabulous. loved my stay here.',happy
id32581,' i stayed at the hotel for - nights in mid-march and was so disappointed with everything. the room was small the carpets in the looby were smelly no bathtub in the washroom and view of brick walls from the windows. not even free internet which even the cheapest hotels offer these days. it costs $---day to connect to internet. if you want to use internet in the lobby minimum charge is $- per use. to use the phone in the rooms for local calls it is $-.-----mins and then -- cents every min. even the local calls are charged what a rip off!!! every hotel i have stayed at offers free intercontinetal breakfast of course no such thing at this hotel. no indoor pool go figure. i won this from bidding process at priceline i will be reluctant to use this service and this hotel in future.',not_happy
id32582,' the bed is one of the most comfortable i have ever slept on and i had just come out of hospital with back problems! a really good room and very relaxing. i have stayed in chicago several times and this hotel is probably my favorite. great restaurant downstairs wonderful food and a good bar too. i was only here for - nights on this occasion but because it is a great location (right next to the john hancock tower) it is easy to do lots of things on a whim (rent a car go out to dinner walk shop). great.',happy
id32583,' a very convenienteasy to find andwell appointed and reasonably priced hotel for a los angeles- universal studio visit. if arriving by car as we did it is just off hwy ---. there is a vineland avenue exit so it is difficult to miss. they have free shuttle bus to the studios. beverlygarland.com-',happy
id32584,' enjoyed a fabulous view of downtown san diego from my room on the --th floor. but was awakened several times each night by the trains blasting their horns as they crawled through downtown. they almost seemed to be doing it on purpose. the room was clean and comfortable i wont be staying here again. i suggest staying in mission valley or la jolla and taking the trolley to visit downtown.',not_happy
id32585,' the new yorker is a real delight to stay in. we booked online which was easy. we had a suite on the --th floor which was small but really clean and tidy and both the bed and the sofa bed were very comfortable. we had a view of the empire state building. we were offered continental breakfast on the --th floor where the views are spectacular and the food was really good. the tick tock diner is fun with pretty quick efficient service and big portions. the location is good with everything in walking distance but a the subway is also just around the corner. all the staff we dealt with were very friendly and helpful. the limo service for airport runs is outstanding. efficient helpful and so easy.',happy
id32586,' we stayed at the sofitel for the first time to celebrate our anniversary and had a fantastic experience. the service was excellent from the moment we checked in (the staff informed us that our room was upgraded to a junior suite since i noted it was our anniversary when i booked online). we found the hotel to be very clean comfortable and well appointed. the staff was extremely friendly and helpful and truly made us feel special. as many reviews have noted the location is great with many restaurant and attractions nearby. the value was great compared to other luxury hotels in the city - be sure to consider special hotel packages which include options such as breakfast in bed complimentary champagne etc. we travel enough that we have a pretty good frame of reference and i cant imagine a much better experience for the value. we could nitpick as i believe some of the less positive reviewers have done but overall it was a great experience and a very memorable anniversary!',happy
id32587,' this is like being in a museum or an old movie!! however the staff are excellent and very helpful. the room was largeclean and quiet. the pool was immense.not close to any attractions and there were no restaurants nearby',happy
id32588,' this is the first time i stayed at this hotel. since another holiday inn closed closer to the stadium i needed to find another location to stay for the game. i decided on this hotel due to its relative location with regards to ohio stadium. it is located on olentangy river rd and is basically a -- minute walk to the stadium about a mile away. it is a doable walk but due to the excessive heat it was pretty miserable. next time ill pay for a cab to just get me close. the hotel is located near a couple restaurants a grocery store a couple convenience stores and other convenient amenities. the hotel amenities were good. there is an indoor no frills pool and hot tub. well maintained but nothing exciting. the breakfast was good not great but since it was free the price was right!! the hotel conditions were clean and other than a front desk staff member who did not seem very interested in assisting me with a couple minor issues upon checkout it was a very pleasant stay. if you are traveling to the area for a buckeye football game and dont mind hoofing it a bit i recommend staying here.',not_happy
id32589,' i received excellent customer service esppecially from ryan at the front desk. he was very helpful and able to multitask a very rare quality. the entire front desk staff was very good. checking was a breeze.. the free breakfast eas very good also. that being said the maid service was very poor in room. over all the business center common areas pool and workout facility were very clean bright and appealing. perhaps they had better maids. i was on the fourth floor.',happy
id32590,' most horrible experience we ever had. in town for a cheerleading event chose this site because it is very close to the convention center. not kid freindly no onsite indoor pools only one kid tv channel. staff was not freindly. made us feel very unwanted. food was terrible and overpriced. not close to any kid freindly restuarants or mini- store. rooms were very clean and comfortable the whole property site was quite breathtaking. nothing was included in room price all amenities had extra charges. we will never stay in this hotel chain again. my advice if you have kids stay somewhere else. couples without kids would probably enjoy this hotel.',not_happy
id32591,' after reading reviews i thought this was going to be a horrible experience. well it turned out to be a good experience for us. we drove down to dc and knowing how expensive parking is we dropped off our bags at the hotel and i drove my car to the long term lot at union station. $-- per day there vs. $-- per day at the hotel and having someone else drive my car is a no-no. but since we arrived on a thursday i pulled the car out of the garage on friday evening and found free parking on dc is streets near the hotel. after -:--pm on friday till -am on monday you can park for free at many of dc is metered spots. make sure you read the signs carefully. we were greeted with smiles at the hotel. however i requested a single king bed and they didnt have any when we arrived. we were placed on the -th floor with - doubles. so the next morning they placed us on the --th floor with a king bed. room ---- was nice. very clean non-smoking. for us the fire department is sirens were a non-issue since we already live in a big city with lots of noise. the homeless were a nuisance but not a big deal. i did give my left over food to one of them and not let it go to waste. true there is no place to go and eat nearby but union station has good food choices and we ate there a couple times. remember union station has great access to every where. i dont mind switching from the red line to any line. overall i would stay there again.',happy
id32592,' my husband and i along with family from out of state spent two nights in the san antonio area in april. we spent the first night on the riverwalk and the second at la cantera. while the guys played golf we girls enjoyed the spa. we all enjoyed everything we did while staying here. the only thing we regretted was not staying both nights at la cantera...although we did enjoy the riverwalk...that is a different review! the staff is outstanding from the front desk concierge spa to the restaurant staff at the golf courses. everyone is very well trained. our luggage was handled flawlessly. our rooms were exactly what we booked and were spotless. shortly after we checked in a member of the houskeeping staff knocked on our door to see if everything was to our satisfaction and asked if we needed anything. what more could you ask for?. the main lobby area is so gorgeous and relaxing. we loved having drinks their after dinner and just relaxing. it would have been nice to have a bartender on duty in the lobby after dinner but in all fairness we were the only people having drinks there. this was our second trip to la cantera in a little over six months. both trips were wonderful. we found none of the problems that other reviewers have written about. the staff is the most important part of any establishment that caters to the public and the westin does a top notch job in training their staff. we cannot wait to go back again!',happy
id32593,' after being somewhat disappointed with an online reservation at new hotel i stumbled upon the sky hotel in la ! travel weary and eager to get to los angeles e in we found the staff at hotel shy to be incredibly accommodating. our room was delightful. clean spacious and well within walking distance to all the major la attractions . we will definitely stay at the sky hotel whenever we visit la again!!!!! thanks to all who made this a memorable vacation! susan',happy
id32594,' having originally booked in at the waldorf we were disappointed to find our room placed too near a surprisingly loud elevator. happily the service at the waldorf being exceptionally good we moved rather easily to a new room at the towers; and though i have long enjoyed staying at the waldorf itself it will be hard to go back after experiencing the latter. everything was exceptional from the beautifully decorated sitting room to the long marble hallway leading from the granite kitchen to the bedroom itself. though the nicer aspects of the waldorf are carried over--abundant charm luxuriously comfortable bedding--one is blessed with the added peacefulness of being on the upper floors of the hotel. our room was one of the most quiet i have ever found surely a blessing in a city as bustling as new york. our magnificent view out toward the chrysler building could only be marvelled at as was the general spaciousness of the rooms and the wonderful service provided by the immaculately trained staff. everyone was courteous and no request seemed too much. i find the regular waldorf quite good in this regard and the towers is even better. add to this a separate reception area that allows one to curtail the queues sometimes occasioned by staying at a hotel as large as the waldorf while still enjoying the big hotel amenities--wonderful bars and restaurants magnificent foyer and history--and one really gets the best of both worlds. for the graciousness of the rooms and the sheer quality of the service i think the towers not a bad value amongst new york hotels. it is surely amongst the city is finest and i look forward to returning.',happy
id32595,' i like hyatt hotels they are pretty consistant and for the most part they are all clean and above average so i dont really know why im a little dissapointed with this one. it was clean and neat kind of boring i guess. the lobby area had been redone recently but i just wanted more of a boston feel and i didnt get that. the location is good we walked to everything but i just wanted a more historical feel than i got here.',not_happy
id32596,' several members of our family stayed at hilton garden inn denver downtown while in town for a wedding and we couldnt have enjoyed our stay more. perfectly situated between the convention center and the fun restaurants-entertainment-shopping of the --th street mall this beautiful hotel also has an amazing staff. from check-in to departure the desk staff and pi restaurant staff get an a+ for service offering our lively group every possible guest accommodation. our rooms were lovely the lobby area inviting (one sitting area with television and another with a fireplace) and the meal options delightful including eggs cooked to order with the breakfast buffet. kudos and many thanks to this great hotel for paying attention to every detail to make our stay wonderful!',happy
id32597,' our room was on the --th floor and had good views king size bed with double sofa bedit was so hot during our stay we had the windows open so we could hear the traffic but as soon as the window was closed there was silence resulting in very peacefull nights sleep.you would never know you were in the heart of manhattanwe walked everywhere as the hotel is very central.food in the hotel was good but a little pricey but there are so many restaurants and delis around we only ate in hotel once.staff friendly and being a honors card holder i felt like royalty as everyone was amazing! its the second time i have stayed in this hotel and planning a third trip soon',happy
id32598,' hotel was nice and staff were very nice. lift was too small and walls were thin ok place to crash. the free breakfast was superb and kept us full for a while. would come back but wanna try out some other hotels also. we went for black friday and with macy is and victorias secret just down the block fantastic location.',happy
id32599,' the marriott fisherman is wharf has an excellent staff great location and best of all - the most comfortable beds ever. my husband - daugthers and i absolutely loved this place. we stayed june -th and -th. i would highly recommend this hotel when visiting san francisco.',happy
id32600,' the hotel is old and in need of serious updating. the rooms are quite large but again in need of refurbishing. the bathrooms need serious cleaning as there was mold everywhere in the tub. the hotel because of its proxmity to the white house is very expensive but not worth what you pay for. also in this day and age when eveybody else is offering free internt they had the oddasity to charge $--.-- a day. there are many other options for hotels in the area dont waste your money there.',not_happy
id32601,' we booked this hotel a good month on advance but when we arrived it was chaos with the scruffy reception area full of complaining people. after a long wait we were told there was no room available for us - which given the complaints we had listened to during our wait was frankly quite a relief ! in the hotel is defence they did put us in a sister hotel just down the road the blakeley which was a oasis of calm and a very pleasant hotel - see separate review ! this hotel may be in a great location but so are many others and i certainly wouldnt book here again.',not_happy
id32602,' we live about two hours outside new york and every once in a while an early business meeting will inspire us to stay overnight. weve tried some other places (like the w lexington avenue) but have really come to consider the westin our home hotel. whether ny small (like london small!) or splurge-worthy corners (our last room fabulous) the rooms are well appointed sleek and contemporary without being...over the top...and cozy. the bedding is superb. our last trip -- last week -- my husband booked a corner room on a high floor (it was about $--- a bit of a splurge) but we loved it! the room had a foyer and then wrap around windows; the main part of the room was outfitted with flat screen desk benches nice bathroom.... one caveat: weve eaten at the hotel is restaurant -- don shula is -- a few times. it is a typical steakhouse (where your sides are separate) and the food is excellent but the prices are a bit breathtaking particularly for wine. we couldnt find a bottle under $-- (and that one was out of stock) -- and few were under $--. i realize it is ny and it is an expense account restaurant but still.... service was also totally chaotic (and it wasnt even busy yet) though we did appreciate the gesture by the maitred (she was a woman not sure what you call her); shed overheard us say we were celebrating our anniversary and arranged for us to be surprised with a lovely chocolate dessert. what a nice touch! made up for the early roughness of service. the bar at the westin is fun -- quite a scene -- and you can order snack food there. we might try that next time. and of course a whole range of restaurants are nearby. the lobby has free wireless (it is kinda pricey in the rooms). we asked for a late checkout and the hotel was quite accommodating. all in all -- excellent experience.',happy
id32603,' a degree if comfort that would usually be twice the cost. and the location is perfect if you need to be in the u district.',happy
id32604,' i stayed here for about week and it was a terrible experience. do not stay here. the service is terrible. the bathroom is filthy and too small (im quite positive there was mold). the pillows and the beds are old and uncomfortable. the towels were disgusting...do not use them. there were roaches...yes roaches!!!! the place is rundown and should honestly be closed down. do not stay there!!!!!!!!!!!!!!!!!!!!!',not_happy
id32605,' beware - these guys could care less about you as a guest. i arrived at the bedford at - pm. they told me they had no rooms available to honor my prepaid reservation due to water problems. ok stuff happens i understand. then they sent me across town to a facility that would not even qualify as a youth hostel (a lobby sign proudly proclaimed that all rooms now had bathrooms) where the posted room rate was $--- - i had paid $--- through orbitz for the bedlam. anyway it didnt really matter because the new hotel didnt have rooms available either. they were oversold - but i was welcome to wait and maybe something could become available. while conversing with the clerk (through bullet proof glass normally seen only in bad neighborhood liquor stores) i overheard a poor british woman crying in the line next to me. she had travelled all day from england and had waited - hours (so far) to get into her prepaid reserved room. i called the bedford back but the man at the front desk said there was nothing else he could do. i travel almost every week and have for over -- years but have never been left stranded in the middle of the night like this. ny was completely sold out. i had wander door to door until someone finally took pity on me (for $---!). reserve at the bedford only at your own considerable risk.',not_happy
id32606,' got a good deal and the hotel is only - blocks off union square. service was ok unfortunately breakfast was only sweet pastries and coffee which was totally inadequate. this meant we had to go out for breakfast everyday which adds to the cost of our stay. also funny smell in our room - like sewage! complained several times and all they could do was spray perfume deodouriser which didnt last long. wouldnt stay there again.',not_happy
id32607,' me and my lady stayed at the hampton inn on the weekend of march -----. this was our second stay and we loved it so much that we are naming our first son hampton. just kidding but the stay was comfortable and most importantly the feather top bed was awesome... this is a key point because by contrast we were in a suite across the street at the hilton and their bed felt like it was built on a slab of marble. it literally felt like we were sleeping on a very comfortable sleeping bag-- on our kitchen floor.. that was the only sticking point but a huge deterrence for our stay at the hilton. so we switched our reservation midway and went to the hampton inn across the street. and you know what we were told that hilton employees stayed there all the time. we even saw an off-duty hilton employee who had stayed there! all in all although the hampton inn is owned by the hilton. do not stay at the hilton because of its brand name (my girlfriend calls me a brand name groupie).. stay at the hampton inn...believe in the hampton inn...',happy
id32608,' the only positive thing i can say is its a new hotel . that is it! two towels - three people. one day i only got - bath towels and - wash clothes. i asked every day for more towels. we finally got some on our last day there. no bath mats. (wet marble floors) i was told they dont supply bath mats. most days i had no soap or shampoo. the bathroom was not cleaned daily. lock on bathroom door kept falling off. i requested they fix it - times. my son got locked in - times and couldnt get out. the continental breakfast was a joke. we ended up at a restaurant to eat. front desk employees were no help except for vanessa . this is my first and last visit to any howard johnson is. holiday inn is a much better value and has nicer employees. maybe the fact that this was a new hotel made the service so bad??',not_happy
id32609,' for anybody reading this while researching where to stay in nyc please take serious note of this review. you will be pleased if you do.... here it is my review of the westin times square boiled down to one word : it was ok. that is it. it was a clean room but not the cleanest ive stayed in. the heavenly bed is nice but so too are any simmons pillowtop mattresses. the bathroom was ok but a little small. some dirty spots between grout of tile - slate. wall paper peeling in small spots here and there. not much counter space. metal vanity and sink while definitely neo-metro came off as a little cheap looking sorry to say...kind of tinny. would take granite over that any day. location was fine and unlike one of the reviews below might indicate the hotel is definitely in the times square - theater district. i dont know what they were talking about. whoever wrote that must not like walking. not very far (- block?) from broadway and --rd. come on people walk a little. again everything was just ok. ive stayed in many nicer hotels in different parts of the country; ive stayed in worse. this one was mid-pack at best. ok now if youve read to this part here is where you need to take note: for the price (i think westin was around $--- night) you can do much better at the michelangelo on --st. i think the cross street is -th or -th. the michelangelo was far and away better for the same price. my wife and i stayed there summer of ----. unbelieveably more worth the money and only a few blocks from the hustle and bustle of times square. bigger room bigger bathroom cleaner nicer accouterments free continental breakfast (not that we took advantage of that but it is there); simply better for the money. why did we stay at the westin then you be asking? they had a buy two night get one free promo and we thought we would try something new in nyc. not next time though. why settle for ok when you can have exceptional at the michelangelo for the same price?',not_happy
id32610,' we arrived and received an upgraded room (no charge) but there was some construction across the street so it was disruptive. we went and spoke to jennifer at the front desk who immediately offered to give us another room located at the other end of the hotel. she personally showed us the room to ensure we were with it and we were. she was also very helpful in recommending local shows and attractions. thank you jennifer!',happy
id32611,' i am a executive assistant in center city philadelphia and use the westin hotel to host my boss court reporters videographers as well as clients. i am constantly making reservations for my office and i would like to acknowledge the great customer service that i recieve with the westin. i work closely with julie spaziano and she is a delight to work with she goes above and beyond to make sure our clients and employees needs are meet when staying at the hotel. i would also like to compliment the front desk as well they do an outsatnding job always friendly and always helpful. i network with alot of hotels all over the world on a daily basis but hands down julie and her team are the best in philadelphia! whenever i have clients coming into philadelphia i always recommend the westin and i do not hesitate to let them know julie will hadnle all there needs and make there stay in philadelphia a memorable one.',happy
id32612,' our stay was a prepaid gift but the desk people required a credit card from us on arrival for incidentals. of course our credit card was billed for the entire amount -- a discounted rate that in our fairly sophisticated opinion was too high anyway. we and our benefactor had to make many calls and provide several copies of the prepaid booking to try and straighten the situation out and after a week we think we may be making progress. unlike some reviewers we found only some of the staff to be rude. most of the people we have dealt with have just been clueless. no one seems empowered to make a customer-oriented decision. after an average room average service and a very substandard billing experience we would advise other travelers to go elsewhere.',not_happy
id32613,' dont accept any rooms overlooking the main street. the windows are big draughty and you can hear everything on the street below from -- floors up?? cold rooms in march -- and when you switch on the ac you cant sleep with the noise. also found the bed clothes too small for the bed size. i had to get ear plugs which i never wear. overall the only plus point is good location and helpful concierge. everything else make me say give this place a miss',not_happy
id32614,' i stay at the barclay several times a year both for business and pleasure. their guest relations officer annmara gayle always ensures that my every needs are met. from the amenities in the room upon arrival to calling me immediately after check in to ensure the room is in the proper condition she makes my stay a pleasurable one. annmara is always pleasant and professional and is a fabulous face for the barclay. i also always appreciate the exceptional services of david a doorman and fernando the waiter is always a cheerful breath of fresh air in the morning.',happy
id32615,' i sent many people to the lucerne for my wedding weekend. first they did not have rooms ready until much later than they informed us. then they did not honor my cancellation of a room for my mother and charged me. i regularly interacted with the lucerne regarding my wedding room block. they had my phone numbers my fiance is numbers and all of our email addresses. not only did i call to cancel my mother is room but they could have contacted me when they realized their computer showed a booking that did not seem to be correct. they chose instead to charge a valued guest. i came back from my honeymoon to their rudeness. very disappointed.',not_happy
id32616,' this was truly a disappointment! the location is very near the hp pavilion. the parking area is rather cozy meaning not much space and spaces are close together. checking in for us was a bad experience. my wife wasnt feeling well and it was our luck that we were put in a room at an end of the hall that was very far away. we tried both are card keys and neither one of them worked. now we had to go beck to the check-in and wait again to get the keys coded properly. the room inside is large but that is about were the good stops. everything about this room was old and i mean old. the carrier air conditioner had very low airflow so i knew we were in trouble as the room was very warm. tv was old carpet was old and dirty and the mattress on the bed was older than me. the hallway of this hotel was very hot as well. bottom line this was probably a very high end hotel -- years ago however it is in desperate need of a serious renovation for sure. i would avoid this place if possible!',not_happy
id32617,' the worst doubletree is in boston @charles river they simply fail to deliver they promised:-.free shuttle but you might not get a seat as they only operate a small van few times several families including mine have to wait for the next shuttle which is one hr. interval and if you try to get back on the last one youd better off walk. consider the location it is extremely inconvenient. -.excellent service? no.this hotel under the new mgmt do not understand the word service they shall do understand the $ sign everything from concierge thru front desk staff to the front office manager are very $ oriented sloppy service at best.-.you thought this must be a quiet hotel since it is near by the river.. nobecause of lousy window insulation and near by cargo container transport station we heard noise (like carne operation) throughout -- hours.-.this hotel does not deserve to be listed hilton honor list i would catogorize it more within motel - class. dont get ripped off try to stay @ other hilton-double tree at downtown..',not_happy
id32618,' i have stayed in hotels throughout europe usa canada new zealand and asia and have never had less value for money than that at the kings inn. grubby reception badly decorated rooms a bathroom in which the wash basin was stained no coffee making facility (not even polystyrene cups for the bathroom) plumbing noises every ten or so minutes throughout the night and a fumble in the dark for the light switch on the table lamp. the front desk receptionist was businesslike but consequent reception persons were rather more surly. despite the clean appearance of the bedding i left the hotel after two nights covered in what i have since been informed were bed bug bites. not a pleasant stay and one would expect rather more from a hotel in a prime location close to popular attractions',not_happy
id32619,' my husband son and i stayed at this hotel for one night. we were met with smiles from the time we arrived at the front door to until we left the next morning. we found the hotel to be very clean and beautifully renovated. our room a suite was on the fourth floor. we had a nice view of some of the embassies. there were beautiful draperies crown molding and wallpaper all tastefully done. we needed sheets for the pull-out sofa and instead of an employee handing them to us at the door the housekeeping staff member came in and made the bed up perfectly. things like this set a hotel apart from others. i had left a clothing bag in the closet by mistake. i realized this about - hours later. i called and was put in touch with security. they had my bag and arranged to ahve it sent to my next location (at my cost). the security official was extremely great about the whole thing and when i called back to check up on the status of my bag i was treated well then too. this hotel has two things going for it - -. great staff and -. its beautiful.',happy
id32620,' my husband and i stayed here at the last minute because of a great deal they were offering for their grand opening and we were very pleasantly surprised! the staff was enthusiastic friendly and very helpful and the hotel was well appointed. it is also in a fantastic location and the only transportation we had to hire all week was to mccormick place for a conference. all other destinations (shopping on mich. ave. restaurants and art museum) were within walking distance. we would definitely stay here again!',happy
id32621,' i stayed at the sheraton boston a few weeks ago with my family and i was appalled at the sheer incompetence of the people at the front desk. before our arrival i confirmed several requests with two separate sheraton boston employees. not surprisingly none of my requests were in the hotel is computer system when we arrived. so after having travelled with my family for over five hours to get to this hotel we had to basically fight for the things to which we were already entitled (and which id specifically confirmed so that this very thing would not happen). for example as a preferred plus business member i am always entitled to complimentary club lounge benefits and late checkout. however i had to show the naysayers at the front desk the e-mails that i was sent confirming these very amenities. check-in should be easy and quick not a fight to get the very things to which im already entitled. and to top it off nobody at the front desk believed anything i said until i actually produced the e-mails sent to me by sheraton boston employees in which they wrote that i was in fact entitled to these things on a complimentary basis. and when we received our bill at the end of our stay we saw that we were grossly overcharged. not only that but we were actually billed for several complimentary full breakfasts that we had been granted (in the lobby restaurant). and they had the audacity to even give themselves a tip! (we were charged $-- for one full breakfast which was supposed to be free and then $-- for another full breakfast which was also supposed to be free and which obviously added itself a nice $- tip). absolutely unacceptable. oh and when we got home we noticed that we were overcharged for one of the other nights that we stayed there. i called to get that fixed and was told id get a credit on my statement. ill see if that actually happens...im wondering if they just overcharge everyone in the hopes that nobody will notice. preposterous.',not_happy
id32622,' we stayed there while we were moving our daughter to nyu. we used marriott points to stay there. the location was good and felt safe. the room was equiped with a fridge microwave and tea and coffee. the staff were very friendly and helpful. the breakfast was very average.',happy
id32623,' my wife and i just completed a - day trip to new york which included - nights at the belnord. i will start by saying i would stay here again without thinking about it. the hotel was very clean was in a very safe and quiet part of town and had easy access to the subway (- block away from the - train - -.- from b&d i think). we were -.- blocks from central park which was very nice. there is also plenty of restaurants and shopping close by. the staff was nice the whole time and we did need their help a couple times. the internet access was fast and easy to connect to. the only bad thing i could find is that rooms were small very small and an earlier comparison to a cruise ship was fairly accurate. there was a bed two night stands a little table and chair a closet and a bathroom. the closet was nice sized for a travel closet held all of our clothes fine. the bathroom was also very small but had a tub toilet and sink so what else do you need?',happy
id32624,' this is an excellent la quinta -- obviously well-run and clean with helpful staff. the rooms are completely comfortable. the hotel allows dogs without extra charge. the breakfast is more than adequate. there are four restaurants within walking distance; i suggest you drive somewhere for a meal.',happy
id32625,' this is an old hotel like most in that area. i found the halls and elevator to be nasty but the room was surprisingly clean. the bed was comfortable. we were in the back and on the second floor. being in the back was a plus but insist on the third floor because for some reason the people on the floor above walked around all night with heavy feet. the air conditioner worked fine and did a good job of hiding some of the upstairs noise. the staff was nice but we wont be back.',not_happy
id32626,' stayed here just before christmas and was shocked at the value and location of the room mate grace. just steps to times square. very nice free breakfast every morning. parking rates of $-- make this place an excellent choice. the room was small but the shower was huge space was used wisely and the --th floor offered a view of some times square signage. this place was much better than our recent stay at the hyatt. great staff excellent bar and not at all stuffy to the common traveler. well be back.',happy
id32627,' we were pleasantly surprised at the price and cleanliness of this property. its not a four star hotel but we felt it was a good value especially after having spent the previous night at a motel across the street. we were able to inspect the room and check in in the morning so we would have a place after a day and evening of sightseeing. the room was clean and comfortable and good if you are just spending the night. they have an outdoor pool but february is not the month to use it although it was open. the usual motel breakfast was included so it made an easy start for the day. denny is is next door if you want a bigger breakfast..',not_happy
id32628,' i stayed here with a friend who was attending a conference at the hotel. this hotel is in a great location near dupont circle and a quick cab ride from georgetown. starbucks is on the corner and there is a wine bar in the hotel that is expensive but a good place to hang out and have a drink. the staff is friendly the rooms are beautiful updated clean upscale and the beds are very comfortable. our room was a corner room and very spacious. the bathroom was updated spacious and very nice. we had a great stay and i definitely plan on staying here the next time im in d.c. and would recommend this hotel.',happy
id32629,' as i flew into philly for a vacation (yes i know... philadelphia and vacation arent usually synonomus) i walked or took a cab so i had none of the parking issues that others complain about. rather arriving after --pm (and a really long day of flights) i found the night staff to be courteous and accomodating. i stayed for a week on the -th floor and had no noise issues. perhaps it is quieter on higher floors? the room was well appointed and comfortable and the view was terrific. all in all i had a great stay at the latham and would return.',happy
id32630,' the staff is very quick to help out with pleasure. the rooms are cozy and the lobby area has a understated sophistication. i especially like the uniforms of the staff - stylish yet somewhat casual. it makes them very approachable. the bed is okay for someone with back problems- perhaps some comfort tops would be great! otherwise theyre comfortable.',happy
id32631,' we read the reviews on this hotel before we booked we were not disappointed. the price was also very good. the room was large and spotlessly clean the bed was very comfortable with good linen there was also a kitchen which was ideal as we had breakfast before we went out for the day. the bathroom was a good size and had good towels and toiletries. the staff were very helpful and very pleasant. the bistro-bar was good the food excellent. the location was perfect very convenient only a -- minute walk from the lincoln memorial etc. the foggy bottom metro station was only -- minutes away. the area felt very safe as the george washington university halls of residence were also in the surrounding area.',happy
id32632,' just completed a four night stay at this hotel which we found through the tripadvisor website. we have found the rooms clean comfortable and well fitted throughout. the location is central to all requirements with all modes of transport virtually at the door and loads of restaurants ad shopping all within walking distance. would definitely recommend this hotel without any reservation!',happy
id32633,' i stayed at the moore hotel in seattle by pike is place september --- ----. it was a good value compared to other hotels in the area. it is a prime location close to pike is market and walking distance to about everything. this a very budget opertation and you get what you pay for. with a little more restoration this place could be a real gem. the restroom in our unit had been redone and was really cute but the room was atrocious. old crappy furniture a tv that barely worked and a old full size bed in a room that could have had two queens. the lobby is very indicative of what you will get. the hall bathroom was pretty disgusting and i would not recommend one of those rooms becasue of this. the towells are ridiculously cheap and poor quality. they just dont need to be this thrifty. i would however stay here again because of the location and price. i would probably want to stay in a little nicer room than just the standard with bath next time.',not_happy
id32634,' number one on trip advisor for good reason. its all been said before but this hotel is excellent. spotlessly clean beautiful rooms rick is cafe breakfast and nightly drinks is awesome. staff go out of their way to be helpful. location location. would definetly stay here again if returning to new york.',happy
id32635,' this is “value” lodging. the location is great but the building is old and cheaply made. the walls and floors are thin. you can hear conversations from above or below. there are a lot of families and expect to hear crying children exhausted from a long day of sightseeing as you try to get to sleep. the beds are a little creaky and sub-par. mine leaned to one side. as well while i signed up for a room with free breakfast it was for breakfast for one only. there were three of us and it was $--.-- per person to eat at the buffet so even with the coupon they wanted $-- for the “free” breakfast if we all wanted to eat. it was a crappy looking buffet as well. this is not a slightly cheaper version of the nearby hyatt or hilton this is a much cheaper version and not even as nice as the best western. granted – the lobby looks hip and cool but unless this were cheaper than the best western next door i would not go back.',not_happy
id32636,' the villa florence is a great hotel. it is an excellent location accomodating staff great restaurant and bar fantastic atmosphere very busy with lots of traffic in and out of the lobby - we loved it! i travel regularly for business and pleasure. i usually choose - start hotels or above. i read the negative reviews for this hotel when researching where to stay in san francisco and i know everyone can have different experiences but if you pay $--- for a hotel room - dont expect $--- service and accomodations. people also shoudnt ding the hotel for a one-time error...these things happen. i think this hotel was well worth every penny we spent! we had a blast! the only thing i can consider as a negative would be the noise level of powell street. it didnt bother us one bit but if you dont like noise or are a light sleeper - then you may consider requeseting another room. i think the view is totally worth the noise which is: hearing the dinging of the trolley bells and the cars as they run down the tracks. you can also hear the bustle of the streets with cars people talking music etc. we kept the window open all night! i truly enjoyed our stay - i would reccomend it to anyone who wants to pay in this price range.',happy
id32637,' visited this hotel with our extended family in nov. ---- and loved it so we booked again for nov. ---- but had a terrible experience so will not go there again. fri. night after thanksgiving -- in our party went to - flags across the street from the hotel while - of us stayed at the hotel and had dinner in bannon is cafe. i woke up sick sat. morning at - am. and was dreadfully sick and in bed all day sat. thought it was a stomach flu or the like until another of our dinner --some got up sick on sun. morning. she was too sick for the drive back to dallas so the family had to stay an additional night at the hotel which required two rooms. we then decided it was food poisoning from probably eating lettuce from the salad bar at the cafe. the -rd in our party had not eaten any lettuce. once home we learned via the internet that there had been other cases of food poisoning at the hotel about the same time. we contacted the health dept. which confirmed the other food poisonings. they conducted an investigation of the cafe and found pkgs. of moldy lettuce. some in our party felt the dishes and silverware in the cafe we not clean but the health dept. said the dishwashing was in order. however on the sun. after i was sick when i went to breakfast there was a lipstick stain on the coffee cup at my place. the waitress apologized and replaced it. the hotel is being sold to another hotel outfit which intends to add --- additional rooms and a convention center so perhaps meantime the present management is letting things slide. there was some problem with the key cards as most days we had to get them replaced at least twice a day. i would not advise going there at the moment.',not_happy
id32638,' my wife and i stayed at this hotel during the ocean beach jazz festival and we were so pleased we came back this month for our weekend away from the kids. we had the junior suite the first time and it was perfect -- kitchenette and table balcony facing the water with an unobstructed view and very quiet. weve stayed at many hotels so we were surprised at what we got for the price and we were very pleased with how helpful the front desk was with us. so naturally we chose the ocean villa inn for our next getaway. this time the junior suite wasnt available so we opted for a regular room (- queens). we werent disappointed with this room. we still had a balcony facing the water and the front desk staff (different employees this time) were just as friendly as the last time. this hotel is definitely a safe bet for future vacations.',happy
id32639,' a one night stay prior to an early am flight. the facility was clean and well kept and the room was very nice. unfortunately the room was located in a very noisy corridor. when the female cat fight broke out at -:--am we finally notified the front desk but nothing was done. also not many parking options and very pricey valet parking ; they didnt answer their phone for call-ahead service and the wait times were lengthy. it was an expensive jaw-clenching --hour stay and i will never return to that particualr facility again.',not_happy
id32640,' my son and i visited la a couple of weeks ago and were fortunate enough to have chosen the hilton universal city. the staff is friendly and helpful. the valet parking is the best i have found fast and courteous. i would absolutely recommend this hotel to families. the room was spacious clean and pretty. our view of universal studios and the hills was amazing. we plan to return in the fall and have already booked this hotel.',happy
id32641,' we stayed at the homewood suites from april -th--- and were very pleased with this hotel. we stayed in the - bedroom suite which accommodated our family of five quite well. the rooms were very spacious and the beds were comfortable. we were also a little concerned with the hotel being so close to the airport but we werent bothered at all by any noise. the hotel backed onto a wonderful walk way and park which we used almost every day. our kids also took advantage of the heated pool and hot tub. this hotel also had a huge patio bbq for guest use. it was very clean and well maintained. the breakfast and dinner receptions were plentiful and the wine and beer was a nice touch. the staff taking care of the meal area were polite and very friendly. we let them know that they were appreciated. the front desk and housekeeping staff were very attentive of our needs and respectful of our property. i was very impressed when stella knew me by name whenever i needed something from front desk. thank you homewood suites for making our stay in san diego so enjoyable. i look forward to our next stay.',happy
id32642,' we just returned from a very nice overnight stay at this microtel. my wife and i had traveled around colorado and wanted a place close to the airport for our last night there. having never stayed at this brand of hotel we were a bit apprehensive. i read the reviews on tripadvisor and rolled the dice. this microtel was clean the staff was wonderful the area seemed safe and you couldnt beat the location if you want to be close to denver international. we never heard the planes and getting in and out of the airport was a breeze. and they offered a free continental breakfast which was average but just fine for folks who want to grab a free bite and run. there are numerous nice chain restaurants within just a few minutes drive of hotel but not much else in ways of entertainment-shopping. if you want a clean room and hotel for a great value near the airport roll those dice. good traveling! hatterasman',happy
id32643,' i thought this was a great place. we were in sf for a conference in july ----. at the time the taxi driver took us first to the wrong place the california hotel which is about - blocks further down geary (and scary!). we were relieved to make it to this beautiful place--bright yellow welcoming. the taxi driver said oh the old savoy hotel . dont know what it is rep was back then. also it is apparently now a best western hotel but i dont think it was when we were there. in any event we loved it. very european feel to it and clearly very recently remodeled (so maybe it used to have a bad rap). cute yellow rooms with quotes from songs stenciled into the ceiling molding. very small room dont get me wrong but it is a big city right and you cant have everything? small but really well furnished. the bed was great and there was a comfy pleather chair. the bathroom was very nice and pretty well sized. because it is sf in the summer we had to open up those double-hung windows to let the glorious -- degree air in while we slept--but that made it pretty noisy (and we werent even facing the street). we found out later that there is a major hospital about -- blocks west on geary so all the ambulances coming from the union square area zoom past the hotel with sirens blazing. but seriously that was not a big deal. plus there is tons of stuff nearby youre only about - blocks from union square cant beat that. oh and the wine and cheese thing in the afternoon was really nice we just sat in the small lobby and met some really interesting people (one guy from australia and some locals from napa or someplace waiting to eat at the apparently well regarded (- star or something) vegan restaurant adjacent to the lobby).',happy
id32644,' my husband daughters (ages -- & --) and i stayed in two rooms at the park -- in august ----. this was our first vacation in nyc and i was concerned about how much we would have to pay for decent accomodations. in the end we stayed at park -- by trading two timeshare weeks through rci. it absolutely met our needs. the rooms were small but clean and at the end of a hall so they were quiet. the coffee service in the morning was nice and we got to sitting on the outside steps watching the city wake up. the location of the hotel was in easy walking distance of several of the different subway lines also many local restaurants. as we were in town on vacation we spent most of the day away from the hotel. we had no trouble with the internet service. the staff were helpful although on our last day i requested a minivan taxi to take us and our luggage to the airport. price ended up being twice what i expected.',happy
id32645,' the location is great. close to alamo and other tourist attractions. the convention center is just -- minutes walk. there is a mall across the street. rooms are large and clean. the staff are very helpful and we enjoyed the hour socials.',happy
id32646,' basically i got what i paid for. a clean room with modest furnishings. i wasnt expecting much after these reviews and actually if it werent for the noise i would porobably have a different feeling on this hotel. it was in a great location very close to the metro and i found it so easy to get to places taking the metro. the continental breakfast was an added bonus. the rooms were okay i agree with someone who said if you are used to staying in a motel - then this will seem deluxe. i could even deal with the out of date bathroom because mine was clean. there were - things on my list that i did not like at all. first of all we paid for a room that would sleep - adults and one teenager. what i expected to see was at least - double beds. what we got was one queen sized bed and a double hide a bed which was so uncomfortable we took it off the sofa and placed it on the floor. next was the fact that hot water would come out of the bathroom tub faucet no problem but the moment the shower was turned on it would be warm for about -- seconds then we got a cold shower. the last and final and most annoying part of the stay for me was the fact that our hotel door had huge gaps around it and all the doors made a loud slam when shut. we could hear every conversation in the hall way as if we were standing out there with them.',not_happy
id32647,' we stayed here just for an overnight. the room was clean and comfortable and the location is convenient to interstate --. desk personnel were pleasant and helpful. however the breakfast left something to be desired. the food that was supposed to be warm was not and several of the containers were empty or near. the attendant was near but was engaged in a long conversation with another person and paid little or no attention to the condition of the breakfast bar. the facility was as nice as id expected and i would stay there again. but i would hope for an improved breakfast service!',happy
id32648,' our feelings on this hotel may have been colored by our check-in experience. we staggered in at -am exhausted from two hopelessly delayed flights. as we checked in we told our tale of woe to the clerk and also told her the kimpton code word. (dont know about the kimpton code word? check out their twitter and facebook for the scoop.) the clerk took pity on us and gave us the upgrade of the century. we got upgraded to the balboa luxury flat one of the incredible suites. and we got to stay in it for three whole days! it felt too good to be true. it felt like we were stealing something. it had a full kitchen (great if we didnt want to go out for breakfast) and absolutely phenomenal views of the city including a peek view of the bay. the bed was amazingly comfortable the rain-style shower was luxurious...it was a great experience. my other half phoned down on friday because he couldnt figure out the steam shower. it turned out that the steam element needed repair...so the staff reserved a half hour slot in the couples room at the spa so we could use that steam shower. we werent expecting it and it was an amazing experience. they had no reason to come through like that and yet they did anyway. we were so impressed! the daily wine hour was lovely; it was on the mezzanine in a very comfortable and chic-looking area. kimpton overperformed on every level. (if only our airline had delivered even one-tenth of the service!) this was the best hotel stay weve ever had and it made us want to return to san diego soon. one thing to know: our mobile reception in our room was terrible. there is a lot of steel on the outside of the building and we wondered if it was interfering with our connection.',happy
id32649,' stayed here for - nights --th - --th may #--- double room private bath. the room was made up and cleaned everyday. no street noise to be heard. bed was comfy (if the pillows a little hard) !!! our only problem was the bad water pressure but i hear thats a problem in ny above the -th floor anyway. great view of the empire state from the bathroom. and within easy walking distance to all of the sights (about - mins walk to grand central). great neighbourhood with lots of restaurants & delis. try the pizza place on the corner - delightful. all in all fantastic value.',happy
id32650,' i stayed here in july with my husband and - teenage children. what a fantastic hotel. the hotel is between -th and -th avenue at --th street. for people who have never been to new york before this is perfect. it is a short walk from times square without the noise and chaos! around the corner is restaurant row with hundreds of fantastic well priced restaurants. a walk of about -- minutes in either direction takes you to central park or macys. the hotel is modern and the staff were very helpful and friendly. downside was that they charge for wifi which i think in this day and age is ridiculous. it was approx -- dollars per day. hotel bar and restaurant were also expensive but there is plenty of choice locally. i would highly recommend the hotel for its location. down side of the hotel was cleaning service. i found this to be below average. we found clothes belonging to a previous guest in a drawer. also some plates that we had used were not taken out of the room after it had been serviced. there were also plates and glasses left on landing beside lift for - days. i did bring it to the attention of staff on checkout and they said they would look into it. it was not something to expect from a hotel of this standard although in general i found the room to be clean.',happy
id32651,' we stayed at st. francis for - nights. we booked the hotel in europe and the price is really okay if you book it at a traveller office in europe and not online on there homepage. you get much cheaper rates. the hotel is directly on the union square. it is easy to go to fishermans warf with the cable car to walk to china town italian town or coit tower. or simply go shopping to market street. the room is a little bit small if you want to have only one bed for two. the bathroom was old and not that nice. it does not fit to the rest of the room. we were for - weeks in the usa and san francisco was our last stop. we had a rental car and the bigest problem at the st. francis for me was the expansive parking garage. i think a hotel like the st. francis should have a parking garage for free for there guests. the garage for one day with in and out costs -- dollars. anyway the parking in san fran is expansive but at the st. francis its much more expansive. so if you ever come by car to the st. francis: park at the sutter-stockten garage. it is only a - minutes walk from the st. francis and has cheaper rates.',not_happy
id32652,' was contacted by a rude staff member because of a typo on my cc expiration date when making my reservation. dealt with other rude employees who wouldnt even let me speak before transferring me to voicemail. room was disappointing and the lobby smelled really bad.',not_happy
id32653,' we rented two rooms for four nights (- adults) to attend air force graduation. the location was in poor part of town but it was close the the air force base. we have stayed at motel - many times. this was the worst weve seen although it was renovated. there were no drawers to store clothing. the first two days we had no telephone service. there was no wireless service. only one ice machine was in working order and it was empty most of the time. the fire extinguisher outside our doors was marked condemned. we had to get all the door keys reprogrammed twice. the exhaust fan in one bath did not work. (the cleaning staff was very friendly.)',not_happy
id32654,' i would definitley reccomend this place. rooms are small but clean and have everything you need. the cost is really reasonable and is a fraction of the price compared to those hotels ---- mins closer to the city centre. close to everything including tube great restaurants and convenience stores to grab a guick bagel or fruit salad as you wander down past madison square gardens and into time square to take in the delights of ny city. i would recommend the thai place just round the corner its fab you might want to book ahead but its does great passionfruit bellinis and you have got to try the jade dumplings theyre amazing!',happy
id32655,' we booked this hotel on hotwire and the rate was still high...$--- per night. when we arrived at the hotel my husband and i requested a king bed. we were asked to pay an additional $-- per night to have a king bed in the new tower. in addition parking is $-- per night. so just expect that you will pay a bit more than anticipated if you have special requests. on the good side we ordered room service the first night which was delicious and delivered in -- minutes! room service is expensive but that is always the case in hotels. our room in the new tower was lovely and spacious with a great view of the city. we enjoyed the complimentary starbucks coffee. however they put out snacks to tempt you to spend more. after the first night i woke up early due to time zone changes. i decided to go to the gym. it does not open until -:-- am and there is no place to have coffee until then. the elevator wont allow you to access the --th floor (location of pool-gym) until -:-- so the front desk staff suggested i take the stairs. well the door on the --th floor was locked so i almost got locked in the stairwell. the exercise room is good but small. the pool was fine but full of children. the jacuzzi was warm but the jets were broken. we loved the location of the hotel and enjoyed the convenient shoppoing and dining. try the tap...restaurant across the street. the food was reasonably priced delcious and they offered --- types of beer on tap (not my thing but interesting). we would stay at the sheraton again but would have open eyes about the expenses.',happy
id32656,' it was a pleasure to stay at the iroquois hotel this week. i usually stay at a nearby hotel but was booked at the iroquois hotel by my travel agant due to availibility. your staff was great nice rooms and easy access. i look forward to staying with you whenever possible. thanks so much rick.',happy
id32657,' i stayed here for a boston sports weekend i had given my friend for christmas (celtics bruins and red sox all in one weekend!) i choose this hotel because of their proximity to fenway park. i couldnt have been happier! my friends i was traveling with and i had two rooms and they put us in rooms with connection doors which was great to be able to socialize! the front desk staff was awesome. extremely helpful and very friendly; some of the best service i have ever received! we declined housekeeping service while staying but the room was very clean when we arrived. i was impressed! as far as the celtics and bruins games go the hotel is located about - or - blocks from a t-station stop (an easy - minute walk to it) and it is the inbound green line which literally stops at boston garden so once you are on you can just relax until you get there. the hotel is also located less than a mile from fenway again an easy walk to and from the hotel! the restaurant was just ok for food but when i needed change for a $-- i stopped into the restaurant to see if they could help. they said they were low on change themselves and couldnt help but one of the waiters pulled out his wallet and broke my $-- for me which i felt was going above and beyond and i was also impressed by! the only negative thing i would say that i didnt really like about the stay was the beds. they were very clean and well made but i found the mattress to be a bit firmer than i prefer. however i sight this as a personal preference and not a complaint im sure others enjoy a firm mattress more than me but i slept fine on it. just an fyi to fellow travelers! all in all i would highly recommend this hotel to anyone traveling into boston especially if heading to fenway. i would stay here again without giving it a second thought. great hotel!',happy
id32658,' loved the mela! absolutely spotless. one minute walk to times square. the best location possible to walk to all you want to see! checked in early with no problem. room was not huge but certainly adequate and the bathroom was larger than many i have encountered in nyc hotels. great amenities in the bathroom. before arriving we signed up for their desires frequent guest program online and were welcomed to our room with our favorite snacks and beverages complimentary. room service was from the restaurant downstairs and came right on time and was excellent! best of all was the amazing staff so nice friendly and courteous to me and my young daughter. very quiet rooms too. cant wait to return!',happy
id32659,' do not stay here! i came to austin for a conference and stayed at the hilton austin because it was the host hotel for the conference. this was the worst mistake i could have ever made. i was placed in a room next to a family with a child who screamed throughout the night and woke up crying each morning around -am (for - days straight mind you). when i requested another room management told me that they were completely booked. i’m not sure if i believe that one. next the hotel charged me twice for the stay (although my job had already pre-paid for my room). i’d only given them my card for incidentals! plus the pre-authorized my card - days after i checkout of the hotel for an additional $---.--. when i called them to inquire they blamed everything on my credit card company. seriously? to top it off everything had an upgrade fee. even the fitness center charges $---day for use. to have a corner room was an additional $---day and internet in the room was another $---day. our conference rate was $----day so overall the cost for this hotel is extremely unreasonable for what you are getting. i live in los angeles ca so i’m use to overpriced accommodations etc… but the hilton austin is ridiculous. management specifically allison lacked the basic skills to manage problems when they arose and there seemed to be mistake after mistake- even after i concluded my stay. do yourself a favor and stay at the doubletree a couple of blocks away…',not_happy
id32660,' we stayed here for the mirmar airshow and a visit to relatives in san diego. i pray that the hotel is still ok after the rancho bernardo fires. we had a king bedded suite with a sofa bed room ---. check in was easy and the staff was very nice. the room was standard in decor and view. they have great weekend rates at right around $--- per night. the room is clean comfortable and spacious for the price. they offer a good breakfast buffet but be prepared to eat in the dining area as there are no trays to carry the food back to the room (hint....there is a tray under the coffee maker in your room). the breakfast buffett offered contained cereal fresh fruit yogurt an egg dish sausage or bacon make your own waffles we had sticky rice one morning hard boiled eggs cooked oatmeal and a variety of bread and pastry. they are close enough to the mission bay area to go to sea world and far enough north to make the drive easy to lajolla or carlsbad (legoland). in the parking area there is a fish market restaurant a wendy is a chili is and a gas station with a convience store. one exit south is a mall with a imax theater and multitude of restaurants. we met everyone at bucco di beppos. we also went to the chuckie cheese. granted there were most likely some better choices but that was the best for all the kids in our group. just east of the hotel was a cvs with a little strip mall around it. i really liked this property. if you are looking to be right downtown san diego you are not there. if you are looking for a quiet suburban location that is close to many activities this is a great place for a great price to stay.',happy
id32661,' just stayed - nights here and was delighted with the service rooms and value for money. it is in a good location about - minutes to the --- ventura freeway and handy for those exploring la.',happy
id32662,' long story short-excellent stay-ask for a corner room-comfy bed-large bathroom-stylish and staff always greeted with a smile--what else do you need to know?',happy
id32663,' i spent three nights at chelsea star in a - bed dorm room. this was my first time staying in a hostel and i spent many hours on trip advisor reading reviews. the hostel was a very easy walk from penn station. the people at the front desk were cordial and kept my bags in an area until i could check in. the dorm room was very clean! i was on the second floor of an adjoining building. there were actually two dorm rooms which were separated by - individual bathrooms. each bathroom had a sink toilet and shower. they were cleaned daily. just remember to bring your own towels soap etc if you stay in the dorm. there is not a tv in the room. be sure to bring earplugs. i brought mine and was able to sleep with no problems. i would not have slept well without earplugs. i met some very interesting and friendly people. so if you want an inexpensive clean and different experience i would recommend the hostel. i actually enjoyed coming home at night rather than being alone in a hotel room.',happy
id32664,' hotel is about - blocks from independence mall- location is withing walking distance of everything except the attractions in fairmont park- in and out self parking is very convenient. the breakfast buffet is excellent though we waited on a long slow line on sunday morning.',happy
id32665,' i had stayed at the waldorf in december ---- with my husband and we loved it. i planned a girls trip with my sister-n-law for last month and we stayed at the waldorf again. i cant tell you how much we both loved it. the staff was so accommodating. they helped us with anything we needed. i never met a rude or disgruntled staff member during either stay. i think the rooms are amazing. i love the decor. yes they may seem old but i love that. the bedding is so incredibly comfortable. my room both times was very clean and spacious. i just cant tell you enough about how much i love this hotel. im planning a trip for the fall and cant wait to stay there for the third time. as much as i love ny if i couldnt stay at the waldorf i wouldnt even want to go to ny . oh and the location is awesome! feel free to email me with any questions. stacy w.',happy
id32666,' we had a total of - rooms at this hotel and i can say that if you enter the hotel from the main entrance the rooms that go out on your left are much better than the ones that go to the right. our room was on the right side far from the front desk. the room was clean but a little dated. we had trouble getting our room cleaned the first couple days because the sign you hang on the door to say do not disturb must be hung on the door to be cleaned. i think there should be some kind of note on the bed to tell you that because if you dont ever pick up the do not disturb sign you wont know that. our hall way always smelled like smoke even though the rooms were non-smoking in that area. some of the other guests were smoking weed at the side doors leading into the hotel from the parking area and set the fire alarm off. i was constantly coming across people who were high on this side of the hotel. now our friends stayed on the other side and never experienced the smoke or high people. the rooms on the other side were a little more modern too. that side of the hotel was more quiet too. the breakfast that you can purchase is done in the restaurant in the lobby and it honestly wasnt that great and the prices are more expansive than what the book in your room says. the fitness & swimming pool are in the gym just across from the lobby. the pool is nice but wasnt heated. overall it is an okay hotel depending on which section you stay in. our stay was for one week and i dont think we will be staying here again based on the price vs what we experienced.',not_happy
id32667,' the jane has a great location whether you plan to spend your time in the village or wander around town. your experience will vary according to your temperament as a traveler...whether you feel more comfortable in a ---sq-ft cabin or the more standard sized captain is quarters. the cabin is cozy. the mirror along one wall gives a feeling of more space and i had a window onto leafy residential jane street (and if you peered a bit the hudson river.) at -- im around average height for ---- (when the hotel was built) and my bed was comfortable (although the spring mattress was a bit creaky.) im not sure how taller travelers would fare. if you value tons of space to sprawl in or socialize maybe think about the captain is quarters. the weekend i stayed an open window was enough to let in the river breeze. a-c and a fan are provided. there was a complimentary bottle of filtered water which was refilled daily; i had to ask for clean glasses but everything else was refreshed daily. rooms have wifi but only the captain is quarters rooms have a chair or desk. what a good excuse to leave the laptop at home! your cabin comes with plenty of hooks but you should bring hangers. my only regret was that the beautiful bar was off limits all weekend due to private parties. (dave grohl got to go in; most of us werent famous enough.) this was also the only source of noise during my stay (the joint was jumping until about -am sunday which made not being on the vip list feel all the more unfair.) you may hear faint sounds from adjoining rooms but if you travel with ear plugs or use the fan or a-c as white noise you should be fine. shared unisex bathrooms are down the hall & kept spotlessly clean. the jane provides slippers and robes (i packed flip-flops with an attached bottle opener so i was prepared for anything.) there are several sinks a hair dryer and a great hand dryer that would probably do that g-force effect if you stuck your face under it. toilets and showers are completely enclosed (each behind a door which you can lock behind you) so privacy is not an issue even with a full house. over a three-day stay i never had to wait in line. cafe gitane right off the lobby is a sunny and pleasant space and the staff is friendly and efficient. full breakfast is good if not cheap; there are a la carte items available and you cant beat the convenience (especially if you get room service.) both baked eggs dishes (with smoked salmon and capers or tomato sauce and merguez sausages) were delicious and included toasted baguette; with coffee and fresh squeezed orange juice they came to about $-- each. they also have sandwiches mediterranean-style entrees and a traditional petit déjeuner of coffee-tea juice and croissant with butter and jam. bonus: you can borrow a bike free of charge. the high line trailhead is a couple of blocks away and you can catch the subway at -th av---th st or -th--- less than -- minutes walk away. the trip from jfk was just over an hour by airtrain and subway.',happy
id32668,' my stay at hotel topaz was stupendous. i am big on customeer service and this hotel exceeded my expectations. i was greeted in a friendly manner as soon as i entered the hotel. i had a short wait to get checked. while i was waiting to get checked in i surveyed the grounds. it atmosphere was pleasant and the hotel lobby area was immaculate. the furniture was very trendy and the colors were pleasing to the eye. the young lady that helped us check in was very pleasant. i was there with my family celebrating my cousin is birthday and the hotel was nice enough to delivery welcome bags to all of the guests from the host. the room was very clean. i was impressed with the bar-lounge area and the attentiveness of the wait staff. all in all my stay at the topaz was pleasant.',happy
id32669,' hotel was nice. comfy bed but lousy service. never got our ironing board after numerous calls. pretty pricey but nice location.',not_happy
id32670,' we stayed here for - nights. the suite was clean and the staff were on the whole friendly. the hotel has the usual high standard complimentary cooked to order breakfast and managers reception (only non alcoholic drinks are allowed under state law). if you buy a drink from the bar beware. i was charged $-.-- for a glass of wine and i did not see a list of prices displayed before i ordered. the hotel is a - to -- minute walk from the train station which we used frequently. the walk is through a childrens play park and past a baseball ground. we did not feel intimidated at all and enjoyed watching the odd game. the transport system is excellent so i would not be put off staying here due to location as all parts of the city very readily accessed. the hotel only has an indoor pool which is very small and quite shallow. max depth -.- ft. there is also a hot tub. turn left on leaving the hotel and there is a hidden gem of a pizza place. $--.-- for -- inch.the operation has to be seen. go in the side entrance for take out. the guys in this place should have their own show. the crack-patter-banter was worth the cost of the pzza alone. unfortunately whentravelling with a family laundry facilities are important. the hotel doesnt have a coin laundry although a laundry service is available',happy
id32671,' unfortunately we had many issues. this was my second stay in a --bed executive suite. the room looked literally the same as two years ago. my reservation stated bedroom had plasma tv when in fact there was still an ancient tube tv not anything we would want to watch a movie on which is what i wanted to do after the kids were asleep on the sofabed. come on trump people flat-screens are dirt cheap! we used expedia for the first time and maybe they give expedia people older rooms? not a smart move…why would i spend twice as much on their website when expedia was offering a discount? silly. otherwise room is nice with huge closets – one in bedroom and another in front hall. the kids slept on the sofabed in living room. kitchen is great if you have kids traveling with you (need paper towels though). bathroom was tiny but i already knew that and didn’t care. one of the reasons i wanted to stay again was the jacuzzi…nothing better after a long day walking. first night relaxing in tub i noticed mildew-mold on the underside of the toilet bowl and that a knob was missing on the base revealing rust and corrosion. the next morning we found the shower wouldn’t drain properly so you’d stand in your own dirty water while showering. we had to call maintenance two days in a row because the drain plug didn’t work in tub. shower problem was never fixed. another reason i wanted to stay again was the great room service food on my previous trip (and having read on here too). we got the kids’ pizza early and ordered what we thought would be a wonderful meal and…it was awful! i’m a great cook and this food was a joke. husband’s meat was totally overcooked. they removed the cost but who cared about that – we wanted a nice meal. needless to say we didn’t order any more room service. instead of room service breakfasts i walked over to the whole foods and picked up items. i almost hate to bring this up but...the floor-to-ceiling windows were great for people-city watching day and night…as long as you don’t fall out! my busy -.--year-old son and i were sitting on the floor looking at the people below when he was able to open the floor window (windows a child could easily fit through)! the window is supposed to be locked but the lock was broken. of course maintenance man was in room fixing the tub and fixed it quickly. i trust this was not normal but i will write the hotel about this so something terrible doesn’t happen. of course i emailed a few weeks before our trip with some questions and never received a response and had to phone… i wish all the negatives hadn’t happened. hotel still has great location guys out front and most at desk were always friendly and helpful security excellent appreciated early check in chocolates at turn down etc. but i can’t give the place a great rating since we had so many problems. would i stay again? probably not because all the issues took away from what should have been a wonderful long weekend in nyc.',not_happy
id32672,' my husband and i celebrated our anniversary in june at the watermark. the hotel is lovely; the staff friendly and the location is great. we had a room overlooking the riverwalk and enjoyed sitting on our little balcony and people watching. the room was very nice but the total experience was not quite super. while the hotel is new our room needed attention- the commode was not seated correctly and moved when used. the door squeaked. as to the service after we used our coffe the first morning it was never replenished. when we did not want turn-down service the first night it was never offfered again. my husband gifted me with spa services and the bill was mysteriously $-- more than he was quoted on the phone and in their brochure. when we ordered wine at pesca we were briefly shown the bottle which was then whisked awy. the server refilled our glasses but never left the bottle. on our bill we were charged $-- more than the cost of the bottle we requested. who knows which bottle we had. im sure it is partially our fault for not confronting the hotel on the billing but we had never had such an experience and did not want to spoil our anniversary celebration by haggling. we have stayed previously at la mansion the sister hotel across the river and really enjoyed it with no problems. this time we ate agin at las canarias in la mansion and had superb service and a delicious meal. everything at la mansion can be charged to your room at the watermark which is nice.',happy
id32673,' from the front desk staff to housekeeping everyone was friendly helpful and over all delightful. the food in the banquet function i attended was excellent. this hotel made my business trip much better than i had expected. everyone seemed to be there and passed that on to the guests. i didnt have one complaint about the wyndham. keep up the good work!',happy
id32674,' highly recommend this location. service is excellent and staff is extemely helpful and courteous. we were able to walk right out onto the riverwalk.',happy
id32675,' chose the pearl online while on a cruise ship - the pictures were phenomenal and looked like we were getting an awesome room for the price....my husband and i wanted to treat ourselves on the last night of our vacation. when we arrived we were a little disappointed by the outside appearance - looked rundown and haggard but agreed to check in and see the room as we were taught not to judge things by appearances.....turned out to be not at all what we were expecting!!! it was nothing like what the pictures showed or what the description stated. and for $--- for one night - it was just not happening - we expected a plush fancy room and got something that looked like it was from back in the -- is or -- is (and kind of smelled like it too)!!! we promptly checked out - for a cancellation fee of $-- - immediately after checking in. definitely not our cup of tea! might be perfect for some but not at all for us!!! i will say that the manager and staff were very friendly accomodating and understanding when we decided not to stay there!',not_happy
id32676,' the hotel commonwealth is my home away from home. i stay there around -- nights a year. the staff is professional gracious and personable. they anticipate your needs. and the restuarants are fantastic eastern standard and island creek. again the staff in the restaurants are superb. the junior suite is worth the minimal upcharge to have the mid room curtain to block off the sitting area-desk. gives it a - room feel work area and sleep area. also blocks the window sunlight. great access to all of boston with the t right there as well as one of the hubway bike racks. walk along the charles river or up to newbury street for shops and restaurants. my favorite city hotel in the world. the fresh toiletries are my favorite in any hotel and now they sell the bath size.',happy
id32677,' let me first start with the location near a lot of places n right on the side of amajor highway so that is a plus (easy access anywhere ) second rooms r decent n clean... my favorite of all is the quantity of different choices for breakfast n all included best ever caint go wrong but my only complaint is the smell of the hallways they stink nothing but cigarettes smoke smell. ( not good) n u can also smells in the rooms (non smoking rooms ) i travel with two kids n one is asthmatic so that wasnt good .. if only they did something about that this hotel for the price location and food will b a - star even though is a older building the rooms r kept decent ..',happy
id32678,' my girlfriend had her --th jp party last night at pier - hotel. from the moment we got there untill we were leavingomg! the men who parked and return our cars the ladies at the front dest the rooms-bathrooms (very very clean). omg! the water view ah! i could go on and on. i would deninitey recommend this hotel. thank you pier - hotel. my friends and i had the best time ever. fay g',happy
id32679,' we spent - nights at the nob hill motor inn in a family room that contained - king bed and - queen beds (- rooms suite). there was plenty of room for our family of - adults and - teens. the furniture and carpet was brand new - the whole place looked recently remodeled. our room was surprisingly quiet although we were in a very central location. the staff was very friendly and helpful. it really helped the kids had their own tv and phone line in the family room - my husband and i kept an eye on them yet didnt have to watch mtv the whole time! : )',happy
id32680,' hotel has an inconvienient setup in that the lobby is on the --th floor and the rooms are on the floors below it. if you want to stop by the lobby on the way out you have to first go up before you go down. lobby looks very makeshift with almost no sitting area. in addition the direct elevators to the lobby were out of service so we had to take two sets of elevators to get everywhere we were going. furnishings in rooms and halls are very dated and worn and some what dirty. even though i am a platininum gold passport member the upgrade they insisted they gave us was a small inside room that looks out on to an inside courtyard so you have no light or any idea of the weather outside. the room was also very hot even though we had the air setting set to the coolest level. things like a light bulb not working on a bedside lamp and only one bathrobe were quite annoying. looking for an additional socket to find lumps of dust behind the bed was quite unsettling ordering coffee in the morning and having a dirty saucer was disgusting coffee by the way that i am supposed to get free of charge for being a gold pass member for which they insisted on charging me. the best was that soon after we arrived we saw a staff member attending to some broken glass on the hall floor just down from our room interestingly enough she only picked up the big pieces and the smaller pieces were there on the floor for our entire stay. staff seemed pleasent enough though very young and inexperienced. all in all the hotel felt more like an old three star rather then anything approaching a five star. in the past we have stayed at the ritz carlton for about the same price and that is what we will do the next time. the ritz is the hands down choice over the park hyatt.',not_happy
id32681,' i go to ny every year for a girls weekend and i have stayed at several different hotels. the barclay did not disappoint us!! we got a great deal on travelzoo and even had the breakfast included with our rate of $---- night. the rooms were small but clean and the people were very nice and accomodating. i love ny!!!',happy
id32682,' perfect hotel for a romantic getaway to see a show and time square. best part is that you a few feet from time square and the theaters. my room did not have a view of anything except an alley but i got a discounted internet rate.',happy
id32683,' the concierge on saturday february -- ---- was rick. he was so helpful and enthusiastic about recommending places for us to go. he called and made reservations for my son and i to take the nbc tour. then he recommended a fun place to go for dinner ellen is startdust diner . he knew we were going to see million dollar quartet and that we would be upbeat after the show. he then recommended a carbaret with music called gotta get mama we had a complete and full day and evening thanks to rick is guidance. hampton inn is fortunate to have such a fine person working for them. thank you rick for helping make our stay in the city so much fun!!!',happy
id32684,' our room was updated for our --th wedding anniversary very impressed. room ---!! the walk to pike place was an easy walk so dont waste your money on a cab! staff at hard rock cafe rocked!',happy
id32685,' after an exhausting but fabulous four nights in las vegas we arrived at the dana in san diego to stay for - nights to visit seaworld and san diego zoo. found our room to be rather average and the shutters on the windows block out virtually no light at all. you also certainly get the feeling you are living on top of other people at the hotel. this is a good spot if you are going to seaworld really close to it and has a free shuttle but is not really close to anything else. also if you are going to stay here i would recommend pay the extra money for the newer rooms as they looked much better. the restaurants are okay and good service but i would recommend the hyatt restaurant which is pretty much across the road - we had an excellent dinner there and also went back there for an equally great breakfast.',not_happy
id32686,' we stayed at the residence inn on pacific highway (downtown) for several days. the location is great and very close to many san diego attractions. the hotel has a free drop off and pick up at any attraction within (--- miles i think) the area. the rooms are spacious and very nice if you are traveling with teens who can sleep in the living room and watch their own tv. the free breakfast is excellent. there are eggs sausage bacon toast oatmeal waffles potatoes bagels and a number of other items. what really sets this hotel apart from others though is the fantastic customer service. i was looking for a vera bradley store to buy something specific for my daughter. the customer service girl (and im so sorry i cant remember her name) was so helpful above and beyond what was required. she looked up stores in the phone book that she thought might carry what i was looking for and even called some to check for me. she also printed off a map for me. i cant say enough about how pleased we were with our stay there.',happy
id32687,' rooms: *clean modern and bright! *the bed was super comfy with lots of plush pillows + nice crate&barrel-ish bed sheets * room service was fantastic: ordered a midnight snack of fresh baked cookies and ice cream with ice cold milk. the service was friendly and timely. * for once i wanted to eat and drink everything in the fridge + snack cabinet in a hotel (it is amazing!) * for the first time i actually liked the toiletries a hotel carried.. they happened to carry my favorite brand: fresh which is originally from san francisco. the sugar lemon bath gel smelled delicious. location: * walkable distance to everywhere we wanted to go. it is close to pier -. service: *check in: friendly easy and fast. i also asked for an early check-in due to a last minute flight change they were more than to accommodate. * check out: friendly easy and fast. we had to check out very early (around -am). value: * we booked through expedia during the peak spring break season. we still got a great deal and this hotel was worth every $$ . never encountered a single problem and the staff were friendly and helpful.',happy
id32688,' the most horrible place especially since i paid $--- to stay. -. first of all it was no where near the riverwalk itself. the name is very misleading. -. it smelt horrible. -. the bathroom floor was sticky. -. the towels were paper thin. (which is to be expected however) -. the showers didnt work. -. the phone wasnt working either so i couldnt even call to complain about the shower. we were in the back side of the hotel so it would have been a long walk to the office -. the internet was free but it never connected. -. oh yeah!!! train. i couldnt sleep at all because of the train that constantly ran through. -. shady part of downtown. i had to park my car all the way on the other side of the hotel and i was very worried about it. --. i was so frustrated with it all so i had to complain. when i did she gave me a $- discount. she didnt even offer another room so i could at least shower until i said something. by then i was so infuriated i just had to get out of there as soon as possible. the discount was a complete insult too i will never never book with days inn ever again. if the corporation is willing to let their hotels go down the drain i think that they are doing a fine job.',not_happy
id32689,' in summary this place is not bad. i certainly dont think it deserves the horror reviews given but i can see why some people are put off by the decor which is in need of modernising. we booked the room purely because of it is location to beale st and the downtown area of memphis which are very close by and easily walking distance. during bbq fest the room was also considerably cheaper than any other downtown location so we gambled. the room is are large in size with a good sized tv and the bathroom has a full size shower. the room when we checked in was clean enough with soft matress and clean sheets however after a long day out on beale st i found upon my return to the room a spider in the corner of the bathroom. as something of an arachnaphobic this rather dampened the party spirit and despite a sound night is sleep i found another spider next to the bed in the morning as we checked out. we were told by reception that the spiders were not dangerous and then come into the downstairs apartments from the upstairs balcony so bear in mind. the pool is small but gets the all day sunshine and for the price we thought the motel was passable purely for the location.',not_happy
id32690,' we book a hotel - days before we went to san francisco on the last minute and we were surprised on the location. the room are small i dropped something and rolled under the bed and i found something else i think that room was never been dusted. we could not sleep that night because people outside were talking very loud. i would not recommend this hotel to anyone.',not_happy
id32691,' let is start with the positives: -.) the location is terrific directly across from rockefeller center in midtown -.) my colleagues that actually stayed there said the rooms were good my own personal experience was less than stellar for the following reasons: i arrived during inclement weather late at night (-- ish) after driving in the snow two hours to find that the hotel had no valet parking. ok my bad for not checking that out first but when the garage is three blocks away and its snowing more than a bit inconvenient for guests. so after i schellped the car and my bags back three blocks in the wind and snow i walk into the lobby to learn that my room had been given away and i was being reaccomodated down the street. once again i travel enough (-- weeks a year) to realize that this sometimes happens. howeverthe jewel needs to get a better reciprocal relationship than with the club at - west --st. while convenient and the people there were spectacular (anyone would have been after the jewel is front desk people) the rooms was threadbare and all that was left byt his time (almost midnight) was a room with twin beds. really dont think it is asking too much in ---- to ask to be moved into similar accomodations. i booked a sleek new hotel with a new king bed and i got a ---- is relic with an incredibly hard twin bed not the best deal especially with four meetings the next day. finally as the owner of a sales business when we cannot accomodate a customer we fall all over ourselves to apologize and to make it right. none of this happened at the jewel. a very basic apology was offered but the vibe was you are a pain to us get out of here and stop bothering us. no offer of anything to compensate for my inconvenience and what was clearly a downgrade in accomodations. i even overheard one of the employees saying i gotta get out of here we aremaking so many people mad tonight. my entire point is that overbookings happen and can be excused but the attitude of the staff will make or break peoples experiences. i for one will never set foot in the jewel again and i urge anyone who thinks about staying here to be sure to check in early and be prepared for surliness from the front desk staff if you have the nerve to ask them why they didnt hold your reservation....',not_happy
id32692,' almost every year we like to spend a few days in new york. this is without hesitation the best choice weve made! great location! immaculate rooms design with taste! staff is extremely nice and attentive! great extras like the bikes! we will definitely go back.',happy
id32693,' excellent business hotel. superb service comfortable rooms well-maintained property.',happy
id32694,' good location; helpful and knowledgeable desk staff and best of all the room was clean well-appointed and very comfortable. easy access to public transportation...check out westlake station for trains ($-.-- to the airport) and buses to everywhere.',happy
id32695,' what a find! i stayed at this hotel for - nights for business. it was in an ideal location. the staff were very friendly. the room was a typical hotel room - nothing too fancy but a great place to crash for the night. the bed was fabulous! i really dont have a complaint. if you plan to park a car be aware of the cost - $-- per -- hours. if you take your car out within that -- hour period & bring it back the $-- charge starts all over again.',happy
id32696,' stayed there over memorial day weekend. a fantastic location right near times square and -th avenue. friendly staff grand lobby entrance and busy lounge restaurant so it impresses initially. but it is an old hotel so the rooms reflect that. small rooms faulty plumbing (which was remedied right away) basic bathroom appearance no views from windows no minibar thin walls (i heard upstair is night time bed creaking activities). but overall clean and safe for the price. there is an in-room safe and the concierge will keep your luggage if you check in-out early. it is a nice hotel but the w and mandarin oriental are much much nicer. just know that you get what you pay for in nyc. enjoy the city instead of staying in the room. recommended for the price..(got it for $----night on priceline).',happy
id32697,' although the staff are all very nice not once on our stay did a doorman open the inner doors for any of the clientele- no one offered to take our bags to our room and one gentleman even stood back and watched us try to carry all our bags when we requested a room change. rooms are very spartan and some of the furniture was chipped- beds are very comfortable. the in-room internet service runs on netscape and therefore doesnt support many sites. wake up calls were given at the wrong time twice. the receptionist was most helpful and apologetic when we listed our complaints however we will never stay at a w hotel again-lots more out there where the staff are properly trained...definitely not worth the money for a disappointing experience.',not_happy
id32698,' hopped off the bart on powell street…walked to the hilton. our plane landed -- am maria checked us in early so we were able to drop off our luggage (thanks maria)! she was great...told us about some places to shop and highlights of the city! she was very accommodating. we did decide to upgrade from a standard room to a city view room….extra $-- a night which came with free internet breakfast at starbucks (drink piece of fruit pastry juice or a water) and room with a view. we were in tower - which was updated recently. nice room very clean comfy bed good size closet with safe sitting and desk area…and we had a great view of the city and the golden gate bridge. breakfast at starbucks every morning was nice and great to have since most days we were in a hurry. between --- am starbucks is busy but slows down after that. only cons to the hilton is parking and room service is very expensive. the hilton is a big hotel and has a lot of business people going in and out but everything was great! to do around sf: lots of shopping around the area and restaurants….not too far from fisherman’s wharf…we walked there - times during the day….about -- minute walk. fisherman’s wharf has a lot to do and many places to eat. in the area there is the ghirardelli chocolate seafood restaurants many souvenir shops the ferry building views of alcatraz and the golden gate. we also walked to the coit tower and to lombard street. also ride a cable car...$- per person. nice way to see some of the city! if you want to get to the golden gate bridge…take bus -- then --…cost of bus ride is $-…and you can use your bus ticket for any bus up to -- minutes. (no one told us this so each bus we took we would buy a new bus ticket) you may want to do the golden gate bridge and golden gate park all in - day and also see the painted ladies….- victorian houses. you can walk the golden gate bridge or bike it. we chose to walk it….it was nice if you like to walk because we stopped many times to take pictures. however it was very chilly in early march so bring hat scarf jacket and gloves. many neighborhoods in sf; however didn’t make it to many of them. sf is a lot bigger than i expected so most places you would have to take the bus. if you want to do outside of sf like to berkeley you will want to take the bart or rent a car. we also did the night tour of alcatraz…very cool trip. there is so much to do in san fran...we stayed for - days but needed more time. food: starbucks is there for breakfast or a morning snack but items were pricey. urban tavern is a restaurant located within the hilton. we never ate there but the prices looked reasonable and food sounded yummy they serve breakfast lunch and dinner. john foley’s an irish pub is - block away….we went there for drinks sunday night; however the beers were around $-. we found out urban tavern was cheaper and wish we would have stayed there for drinks and a snack. many restaurants around the area that are within walking distance for breakfast lunch and dinner. we always had starbucks for breakfast so didn’t try any others….for lunch and dinner there is a variety of foods: chinese italian mexican deli and bar food. cako a cupcake place breakfast eatery and also has deli lunch..was a couple blocks away…delicious! we also ate at finos…fine italian dining which was reasonably priced for san fran and delicious. for a night out for drinks you may consider the starlight lounge hyatt or top of the mark…all have great views of the city and are within walking distance. we also heard a couple other great dining options were: slanted door in fisherman’s wharf cliff house and foreign cinema. (these are not within walking distance so take taxi bus or rent a car) day trips: there is a rental car and tower tours within the hilton; however the rental car place was pricey compared to the several rental car places right across the street. tower tours offered several tours: grand city tour muir woods & sausalito wine country and more. we booked the wine country tour so we wouldn’t have to drive to napa or sonoma…it included pick up & drop off from the hotel - wine tastings and a nice bus to ride to the wine country there and back. when renting a car keep in mind you have to return it before the car place closes if not find parking (parking in san fran is very hard). we ended up coming back -- minutes after the rental car place closed and had to park it in the parking garage across the street from the hilton. to park in the parking garage at night was only $-- and felt this was the safest place for the rental car. we rented a car and drove down the coast to carmel and did the ---mile drive (pebble beach etc). very nice trip but wished we could have had more time on the ---mile drive. if you do the ---mile drive take a picnic or be prepared to eat at one of the golf courses.',happy
id32699,' dark. eerie. the cold concrete walls purgatory-like fireplace and darkness of the hotel lobby reminded me of something out of the tv show twin peaks. i kept expecting the strange little man to come dancing through. the hotel check in desk is lit strangely as is the sitting area in the lobby. small photos of animals line the walls. assorted odd chairs fill the area although i liked the chairs. the three elevators are also dark but at least they add some color as each one is either purple red or green. the rooms are cramped and the furniture is non-functioning little acrylic cubes. no drawers to store anything. i had a hard time figuring out how to turn on the little lights (the dark thing again) but ill assume that is because i am mechanically challenged. the bathroom door is about half the size of a normal one and the bathroom itself is also tiny. it did have a tub and that is nice for a soak after walking all over the city on a cold day. the morning tea selection was very nice but it was whisked away for the rest of the day. on a cold sf afternoon it would be nice to relax in the lobby with tea or coffee. no free wifi in the lobby and only -- minutes in the business center. i hate that. i went across the street to starbucks for free wifi and a hot drink. the location is great -- just a couple of blocks from union square. i didnt try the restaurant -- too dark!',not_happy
id32700,' just got back from a - night stay here. we stayed on the --th floor and the only noise we could hear was an occasional siren. we love this place the location is perfect. the service was great everyone was friendly; it was clean (and i am so picky) and spacious. so nice to walk to dinner and the theater. i definitely recommend it. the absolutely only complaint we have was our bath tub drained slowly.',happy
id32701,' my husband and i decided to celebrate our - year anniversary with an overnight trip to nyc. we booked our hotel through expedia is unpublished rates which wed never done before and when the flatiron was revealed as our hotel we couldnt believe it! while initially suspicious that it was a too-good-to-be-true scam especially for the price we paid the hotel turned out to be one of the best parts of the trip! wed never stayed overnight in nyc and the flatiron made it a wonderful experience! waking up above the city to luxurious surroundings was delicious (it is nice to pretend youre rich and cosmopolitan sometimes;) and we loved that the hotel itself was in a super-convenient location as we spent most of our trip just walking around the city and sight-seeing. the hotel itself is beautiful! the lobby reminds me of a ship (maybe the huge aquarium has something to do with it? lol) the actual rooms are very tall as well and designed to be elegant and modern-looking. we loved the beautiful shower-bathroom (corny but true!) and are dreaming about remodeling our bathroom accordingly:) we were thrilled with our little trip and plan to visit again!',happy
id32702,' switched rooms to get closer to the wireless just to not have it work...nor did the ethernet in either room. water running through pipes in the walls woke me up....-x.',not_happy
id32703,' i stayed at the colonnade hotel with my two sons in april. we found the staff very friendly and helpful. the hotel is in a great location. our room on the --th floor was very comfortable and clean with a great view! my sons particularly enjoyed the hd-espn channel. would quite happily recommend the hotel and would definitely stay there again.',happy
id32704,' although i knew not to expect a luxury hotel beck is has a number of serous drawbacks that should be considered before staying there. on my recent trip for pride weekend it was -- degrees in san francisco. the room i had was unbearably hot and the staff made no mention at all of the availablity of fans so i went to a local store and purchased one adding $-- to the cost of the room! the cruising going on pracitcally -- hrs. is very annoying and prevents you from ever leaving the door open or even the drapes to the room open. if you do you are inviting a sexual advance whether you want it or not. apparently this aspect of the hotel is desireable to some but i found it seedy and disgusting. becks also seems to have an unpredictable problem with the hot water and is very unapologetic about it. the front desk person couldnt have cared less that we had to take a cold shower saying the problem was corrected. on the positive side the room was clean there is available on site parking for not extra charge and it is very convenient to the castro disctrict. i personally will seek another alternative on my next trip to the city.',not_happy
id32705,' houston is a really strange city for à european. nobody in the streets nothing much to do à tramline that takes you from one end of main street to another. yet beside that you have thé menil collection and the rothko chapel... thé crown plaza downtown is really well situated. à couple of blocks from main street. question of ratio price-quality i is à good option. rooms are spacious and comfortable. restaurant is however expensive and unless you have the appitite of a giant take breakfest elsewhere cause really pricy. staff are friendly and helpful but be sure to leave your daily tip for thé household staff otherwise your room is barely cleaned',happy
id32706,' i stayed at this hotel july -th weekend for a wedding. the hotel and the hotel was better than what i expected and it was price very well. however there were two issue: parking and stolen property. there is no assigned parking lot for the hotel. so the options were: parking on the street with a parking meter or pay for valet parking ( $-- a night). we were going to just park our car on the street but we were advised that we would have to wake up at -am to put money in our meter. so we went with the valet parking with the hotel. it was until after we checked in and spoke with other guest who lived in detroit that we were told that parking on the street is free on the weekends. the hotel tried to downplay the parking when we asked. the second issue is that we left our room for the wedding and we left money on the dresser because we were rushing. the money was left inside of a cigarette box . when we returned to our room and open the box.. the money was gone. we noticed that when we left the towels had been changed and the beds had been made. we contact the hotel manager who first suggest that the money would not have come up missing if we had put up a dont disturb sign. the end result was that a report was filed but we have heard nothing back from them! dont stay at this hotel or this chain.',not_happy
id32707,' yes it is been a long time since i have enjoyed a stay at a motel as nice as this super -. the employees were helpful and a joy to talk to. the landscaping is taken care of wonderfully and the outside general public areas were very inviting. very clean pool very clean rooms no insecticide smell no lysol smell trying to cover up other smells. great beds too. dont bypass this super - motel in el paso. it will be my stopover every time.',happy
id32708,' this is a beautiful place with awesome views of the harbor from the north tower! the employees are so friendly and helpful! marco was great! he helped my daughter who is a marine set up massages at suki is spa. (good place) the resturant on level - is great for breakfast buffet not so good for dinner there was not much to choice from at the dinner buffet for $--pp. (wasnt hot wither) the rooms are spacious and clean! they give miltary discounts.. we said on a saturday night and then came back the following weekend with friends. the harbor was beautiful to walk around too. go see the bob hope memorial... pool is awesome!',happy
id32709,' my wife and i thoroughly enjoyed our stay at the intercontinental barclay in november ----. from check in to departure our experiance was first class. our room was quiet and clean with a comfortable king size bed altough we would have preferred a city view. this was our second visit to new york during ---- times square was a -- minute strollas was cental park and within walking distance of the empire state building and maceys etc for shopping. we stayed at the brilliant renaissance times square in june and in comparison the barclay was its equal but greater value. we are returning to the intercontinental barclay in august ---- to celebrate our --th wedding anniversary and are hoping for a room with a city view this visit. we would not hesitate to recommend this hotel.',happy
id32710,' reasonable rate clean room nice continental breakfast (but very busy) clean & very warm pool. we had a king size bed and two pac n plays for our -- month old twins and still had a ton of floor space for the toddlers to play. great customer service friendly staff and very helpful. good location between the zoo and sea world.',happy
id32711,' i have to started by saying this wasnt my -st choice i actually had a reservation next door at drury inn but they gave me horrible service!! i got there after driving - hours around - in the morning w-t my mom grandma -yr old and myself. drury wouldnt take me unless i paid another --- for checking in early even though i had a week long reservation!! come on lady cut me a deal or something i was extremely tired so i called la quinta explained my situation and terrence ( i think that is how you spell it...lol) came to the rescue and made a room available for us thank god!!! the price was even better than what drury inn had given me to begin with!!! it really meant a lot for me since my grandma was traveling with us and all she wanted after sitting down for so long was a bed to sleep in. the staff in the front desk was extremely helpful i asked for directions to places around there and they went as far as printing them out for me rooms were very clean and my soon enjoyed the pool. breakfast was your average continental breakfast but good could use a little variety every other day other than that this hotel is a great place to stay five stars in my book!!!',happy
id32712,' i thought this was a nice hotel. the lobby is beautiful and it looks out into the garden which is so peaceful and tropical. it has - huts and a fireplace it was so nice to go down there and relax in evening. the rooms are nice (love the ipod compatible radio) except the cigarette burn on the chair outside. we didnt really care though not like we made good use of that. the location was great. right next to pacific beach lots of kids but hey who cares! the watersides were fun as well :) they also make killer mojito is worth every penny ($-- a pop)!',happy
id32713,' my husband and i stayed here for two nights in may because we earned two free nights from a credit card and this hotel was on the list. to make it short and sweet i really liked this hotel. the room we had was small but it was nice. it had a north city view and we enjoyed looking at all the residential rooftops. the room had a queen bed very comfortable and the usual amentities (chairs armoire etc.) the bathroom was beautiful and had items i dont usually see in a hotel like a jar of cotton balls. my husband wasnt as charmed as i was but he likes modern decor while i prefer a more traditional look which this hotel is. we did not eat breakfast at the hotel or use the library room but we did enjoy the location next to central park and the use of the hotel is umbrellas (it rained!). the maid service was excellent and the maid was very friendly. the front desk people were not overly friendly but they were not rude. we felt very comfortable here and loved the location and the cleanliness of the hotel. like i said i would like to come back for a longer stay.',happy
id32714,' we have stayed at hyatts before so decided to book into this one. saw that reviews were a little mixed and have to agree on a couple of things. check-in was great; the clerk was friendly and efficient. although the room was fine it did look ever so slightly tired. i was worried because it was located right beside the elevator but we didnt hear a thing. the bathrooms in the hyatts tend to be on the small side and this one was no exception. the shower head was wonderful though. the pillows are very firm--too firm for my husband who went down to the car to get his own. the room was very cold when we first entered but once we turned the a-c and fan off it was fine. the bed was very comfortable. i needed to use a computer for work purposes was glad that the business center not only had two but also had a printer. that was great. there is a bar area by the check-in desk with tempting goodies that was open until at least --:-- when i finished at the business center. breakfast was excellent although it was disappointing that there wereno hot chocolate packets available. people who dont drink coffee or tea arent very well served in american hotels where there is only coffee or tea available. i could have bought a hot chocolate from the bar area but really didnt feel like paying $-.--. these complaints are minor though for a tired traveller who appreciated all the good things that the hotel did offer.',happy
id32715,' i actually dream of coming here! the water park is fun for everyone excellent room service (sandwiches are delicious!) and the views are incredible! all i can say is some great memories will be made here.',happy
id32716,' stayed here for one night with friends. i booked the hotel for the no frills rate of $--.--. there was no way we were going to pass up the opportunity to stay at the number - most popular hotel in dc for that rate. the hotel is in an excellent location--equisdistant between dupont circle and georgetown (though easier to get to from dupont circle metro). we had a deluxe room with - double beds. the room decor is impressive--traditional but elegant and not at all stuffy or drab. the beds were fluffy and everything was clean most importantly. this is a hotel room that causes you to think twice about leaving it before the start of a long day or after the end of one. if the walls were made of chocolate this place would truly be heaven on earth! on my next visit to dc i definitely will be back to the st. gregory if the price is right again. this hotel is number - in my book!',happy
id32717,' we stayed at hotel carlton for two nights on presidents day weekend in feb ----. wow wow wow. this place really took my breath away. i have stayed in sf many times before and was expecting yet another tired old building needing work. this hotel is completely the opposite! first of all let me say that parking in sf is a nightmare no matter when youre there. if youre flushed for cash then use the self-park or valet parking provided by the hotel. if not then just foot it around or catch a tram or bus. the hotel is location is slightly out of the main centre of town but this is not a bad thing since there are marginally less of the crazies along this part of sutter street. if youre fit and healthy then the walk to union square is not a problem. the hotel foyer is marble and has an eclectic art nouveau style in both artwork decor and furnishings. there are large sofas on both sides of the entry foyer and on the left is also a nice warm open fireplace. it is the kind of foyer you dont mind sitting down in with a newspaper just chilling out whilst waiting for someone or something. the front desk staff were so friendly i began to wonder if they were animatronic! they were helpful with instructions directions and made genuine conversation and appeared honestly interested in our plans during sf. they were also very passionate about this hotel! the room i stayed in was on the -th floor and had a view of the next door is rooftop. no wireless access from this floor but it was available in the foyer area (another excuse to sit on that sofa near the fire!). the room decor was obviously influenced by the furnishings of morocco but has a bit of martha stewart-rachel ashwell (think shabby chic ) thrown in for good measure. the room was spacious by sf standards and had one queen sized bed a desk chair sidetable chest of drawers tv and small coffee table. the bathroom was a soft blue colour with white tiles in the shower. the fixtures and fittings were polished chrome and there were the nice little touches of luxury toiletry items (cant recall the brand.. judith something spa). the bathroom i had was unfortunately peeling paint on one wall but this is probably because there was no extractor fan. the bedroom also had a walk in robe with safe inside. the robe had a light that turns on when you enter but turns off after a few seconds so if youre in there for more than - seconds you need to wave your arms around to get the light back on again (stop laughing i had to do this several times!). there was also wine served in the foyer in the early evenings. it seems that every single person staying in the hotel was in the lobby at that time as it was packed! a really enjoyable experience at this hotel i look forward to returning and enjoying some more great hotel carlton hospitality.',happy
id32718,' this is a great hotel very near the white house. staff and service were top notch. our king bed was very comfortable and the room was clean and well kept. courtyard rooms are more quiet. the hotel restaurant and bar were very nice - though during your stay you should treat yourself to outdoor dinner at cafe du parc on the next block west. heed the warnings about the wired snack bar - if you pick up something you bought it (though a call to the front desk cleared that up).',happy
id32719,' beds are king size and comfortable you get dbl sheets with a “feather duvet” and - nice pillows rooms are kept spotless and they do a turn down service with the classic mint on the pillow “nice touch” location is within a short walk of hollywood attractions walk of fame is a - minute walk away. parking is in the half basement and its --$ a night staff is friendly and helpful in any way prices very reasonable a suite is about half the price compared to a brand hotel in the area. pool clean and heated to a very comfortable bathtub like degree breakfast is included and it is just the basics but they keep the buffet area clean and welcoming extras free snacks and free dvd’s brought to your room ---- consider this when you decide to book a room at this hotel the hotel is definitely charming and i find that it is well maintained i saw the builders quietly sneaking around with tools and new furniture so it seems like they are doing maintenance and upgrading of the rooms in between bookings the craftsmen are helpful and polite and you hardly notice them sneaking around. our first suite was located next to franklin ave where the street noise is loud in the early mornings and as far as i can tell there are five rooms at franklin ave with street noise problems. if noise is a problem for you then i recommend that you make a note of this when you book your room in our case and after the first night we kindly requested to be moved to a different part of the hotel and the staff was very helpful and straight away they got us a new suite in a quiet part of the hotel and they even asked if they could help us by moving our luggage for us. after --am they play music at the pool and i found that it was too loud and then it’s kind of like a loop where you get to hear the same songs over and over i have written a mail to the hotel about this and i got a quick mail respond from chief operating officer darren ross and here is a part of his answer <<<<<i will definitely be more sensitive with regard to the volume of the music so it’s not heard in the rooms. ”and with regard to the music; first of all…i agree we should have more songs on the playlist to avoid the same songs being played over and over>>>>> i recommend this hotel my family and i will be frequent guests at the magic castle hotel and i am already looking to book a room for my ---- easter vacation.',happy
id32720,' great location! close walking distance to the chelsea markets meatpacking district and times square. to the people complaining about noise... why stay in ny if noise annoys you?? it really isnt bad. skip the breakfast- way better places to eat in the city.. the front desk staff are not the most helpful and i think the hotel should offer free wifi that was a bit of a hassle. but other than that definitely enjoyed the stay and would return for sure cant beat the price.',happy
id32721,' stayed here when my flight was cancelled and after i refused to stay at the holiday inn ohare (which is the worst hotel in the world). the hotel is in a good location on the airport is clean has a good breakfast and comfortable beds.the wifi is not free which it should be in a place like this but otherwise an ok place if you have to stay at the airport.',not_happy
id32722,' we stayed at the iroquois for four nights straddling - july this summer. the hotel is surrounded by bigger morer famous (and maybe infamous?) hotels such as the algonquin and the sofitel and they are so popular because of a terrific location between -th and -th avenue which is so handy for so much of the city. the hotel has a fairly small and restrained lobby but staff are friendly and helpful. there are two pcs in a library just off the lobby one of which seemed to be free just about all the time. there is a ready supply in the lobby of iced water with lemon or other fruit. which always hit the mark on those baking hot days we were in and out of the hotel. our rooms were on the -th floor. they were clean and comfortable though not particulary spcaious. they both looked out onto a fire escape which made the rooms quiet but also very gloomy. i guess that is normal in new york city unless you have the funds for a high end hotel overlooking central park (i wish.....). just after we arrived the lights in one of the rooms failed for some reason but a call to reception brought forth the repairman who was with us in less than two minutes - pretty impressive. he fixed the problem and it didnt recur. the free wireless worked pretty well in one room but was fairly weak in the other. the restaurant looked like it had an interesting menu but was maybe a little pricey for our needs. indeed the breakfast option seemed very overpriced at $-- or $-- but there are other decent places within a few yards of the hotel so never fear. this was out first time in nyc (from over the pond) and my wife and i and our two kids (-- and --) adored the city and appreciated the hotel and its qualities.',happy
id32723,' my family and i were residents at the hotel in august and enjoyed ourselves very much. the accomodations and amenities were first rate. the customer care by the staff was also first rate. i will definitely stay at this hotel again whenever i need accomodations in the san francisco area.',happy
id32724,' we pricelined this hotel at around - am on friday night before the veterans day long weekend. since we had no plans and sf is close by we thought why not spend two nights in the city. at around $--- with tax this hotel was a ridiculous value. we were on the --th floor with a stellar view of yerba buena gardens and the bay. for some reason we were in the accesible room so we had a stand up shower and generally the bathroom was a little strange but it was comfortable. the bed was super comfy with a desk and a flat screen tv (which we didnt utilize) but it was there if needed. the rooms are somewhat dated there is a popcorn ceilings and the lighting is really dull the hotel could benefit from some cosmetic fixes but in terms of cleanliness and comfort the room fit the bill. i am not exactly sure if everyone is able to access the lounge on the --th floor but that was really useful. there was a refrigerator stocked with water including sparkling water and soda all day. there was sufficient breakfast and an evening hour that someone could avoid spending any money on food all together we didnt opt to eat at the lounge because sf has too much great food. but generally the quality and offerings at the lounge were really impressive we did pick up cookies and fruit. this is a business friendly hotel with a big conference crowd but this place is also great for families and id specifically recommend this place for anyone with accessibility issues this hotel has one of the most accommodating accessible rooms ive ever seen (i have a relative who uses a wheelchair so ive seen several). i didnt even realize this place has a pool ill have to check it out next time.',happy
id32725,' third trip to the orchard and we love this hotel and the staff. everything from the comfy beds to the excellent service made our stay wonderful.',happy
id32726,' when it comes to hotel rooms im pretty picky. ive been known to make the hotel clean the carpet or give me another room. i was a little bit concerned when i entered my room at the hotel st james to find that the blinds on the windows looked like theyd been sucked up by the vacuum and spit back out. but on closer inspection of the room i found that the blinds and possibly the lack of a view were the only things to complain about. the bathroom was very clean. the bed was comfortable. aside from the blinds the room was clean and neatly made. it couldnt be mistaken for a hilton or marriot but cozy. but the location and the price were perfect. just a stone is throw from the center of times square on one side and the avenue of the americas on the other. and within walking distance to many of the broadways shows and a full selection of restaurants. the daytime staff were very helpful and pleasant the nighttime staff didnt seem to have a smile to spare but they were accomodating just the same. there are a couple of deli is next door for a quick and inexpensive breakfast or -- hour snack. i would easily recommend this hotel to anyone on a middle to upper middle class income wanting a taste of new york without breaking the bank.',happy
id32727,' absolutely great stay. my first at any omni. wont be my last. the staff was prompt and eager to help. always. nice rooms. great fitness center. good spa but the spa hours are not convenient for convention goers. an all around great hotel.',happy
id32728,' first of all im not going to go on and on about the service ect. this is a premier ritz-carlton property and the service and amenities are as you would expect and deserve for a hotel of this caliber. what i found truly amazing were scenes i was able to take in from my harbor view window. all harbor view rooms come with a tripod mounted spotting scope which provides incredible views of the statue of liberty ellis island sailboats from a local yacht club as well as the entire battery park waterfront. the location provides easy access to the financial district as well as numerous historical sights. if youre gonna stay at the battery park spend a little extra and get a harbor view room i promise you will not regret it.',happy
id32729,' really enjoyed the mayfair - staff friendly and helpful rooms clean and commodious. convenient to subway and short walk to theatres and restaurants. tremendous value. was slightly disappointed that the bistro was being rennovated though. i know where to stay in midtown now!',not_happy
id32730,' we were recommended by a friend for staying at the wolcott hotel during our visit in new york. and it is a very good recommendation. concerning us it is a perfect location with a very good value to stay when you visit new york. correct handling and and a very helpful and friendly staff. room is cleaned every day; the hotel is just - minutes walking from the empire state building -- minutes from time square. nearby a underground station. next visit to new york we will stay again in the hotel. robert',happy
id32731,' i booked in for - nights on my way to vegas. shuttle picked up after - min wait at lax. delivered to hotel. checkin quick and efficient. room clean (and non smoking as requested) no lift but i had light bag so no big deal. denny is next door food ok and reasonable value. free continental breakfast free high speed(and it was) internet best if you have car to get around la clean friendly and good value. recommended',happy
id32732,' we couldnt resist coming back here again this time for my --th birthday. (see my previous review of the helmsley on trip advisor march - april ----). love the view and location! but if it wasnt for these i wouldnt stay here. this time we stayed in an executive park view double double (our --yo daughter came too). we were on the --th floor with views the length of central park. we were on the --th floor last time and the improved view probably wasnt worth the extra money. the hotel is website states that the executive rooms include internet and breakfast among other things. on attempting to log on to the internet the system asked for $--.---day. i spoke to the manager and he waived this fee. i queried the included breakfast and he told me it is no longer included. after showing him on the website where it was still shown as being included he reluctantly agreed to include it also. (we had breakfast there on the -nd morning and our daughter said she was glad we didnt have to pay for it - it was definitely not up to our expectations for a hotel in this price range) we had breakfast a number of times at sarabeth is next door. it is still as good as last time. (remember to book if you are going there on the weekend) i have a new beef about hotels - the concierge who responds to a simple question with i will look it up on the internet . if you are looking for a young and hip hotel look elsewhere - i only recall seeing - staff member in the lobby younger than me in the week we stayed here. and the decor is drab and needs to be refreshed.',happy
id32733,' online reservations made and confirmed by email. request made for two beds and ground floor with as little walking as possible explaining that i would be arriving with my wife who would be recovering from surgery. (she would have a difficult time walking.) arrived to find out that we were on the -th floor with one bed. i was not happy but polite about it and was given $-- off of one night with arrangements to change rooms the next day. staff not at all remorseful or apologetic. stay was un eventful but there just arent any warm fuzzy feelings here. staff is friendly enough but much more interested in each other havent been trained in the little things like waiting for guests to exit the elevator before entering combing their hair dropping their attention from each other when a guest approaches the desk etc. just observations from an experienced traveler who doesnt expect too much or get upset over such things. will go with a marriott or hilton property next time unless hyatt makes it up to me somehow. the building and rooms are nice here but there is a very nice looking la quinta property is next door.',not_happy
id32734,' clean spacious room. centrally located to many shops restaurants. only drawback the pillows were soggy and flat. beds were very comfortable & staff was friendly & helpful. bathroom was partially updated but for an mid-expensive hotel the sink basin was cracked & the bathroom looked a little neglected. bathroom didnt match up to the rest of the room or hotel. need to update although it was clean',happy
id32735,' while this hotel has luxurious appointments and nice furnishing and finishings the standout is the service. i only stayed here for a night while on a business trip but had such a good experience i cant wait until the rates are good enough for me to return. the hotel offers use of a car and driver for short haul destinations that is absolutely worth it.',happy
id32736,' this hotel has a great staff and management but desperately needs an upgrade. old carpets and furniture give it is age. seems extra fees for parking wifi and other room services are clearly extremely high priced for this hotel is amenities. staff was helpful and experienced. i rate the restaurants a good but again very pricy. there are excellent restaurants within walking distance.',not_happy
id32737,' after a - hour flight from sf to boston the first thing we wanted to do was kick off our shoes and sink into our hotel room. we got a room on the --th floor with an awesome view. there were - of us staying in the room. the bathroom was quite spacious and the towels were the fluffiest ive ever felt. the best thing about this hotel was the king sized bed. soooooo comfortable. we also had a rollaway bed which was also very comfortable. not your typical rollaway mattress. we were starving from our flight so we were on the hunt for food. the concierge informed us that the hotel restaurant was open late (at --:--pm) but when we got there a gentleman told us that the kitchen was closed. we refused to pay a buttload for room service so we went off into the night on the hunt for a very late night dinner. the staff was friendly at the hotel and very helpful. they have a starbucks located inside the hotel along with a restaurant a store and a hertz rental car location. id definitely stay here again!',happy
id32738,' i have stayed at this hotel twice this year and they never disappoint! if you are looking for clean spacious rooms located right on michigan ave for a great price then this hotel is perfect for you. thanks comfort suites for a great stay!',happy
id32739,' we needed a room for one night in manhattan.the affinia was a great experience from start to finish. every staff member was extremely courteous and helpful. the room was perfect with a awesome view of the city. i would come back here next time i visit the city and would recommend it to anyone going to new york. the train station is a few blocks away and we were able to walk there for a fast train ride to the newark airport.',happy
id32740,' before i left i read some reviews on this website and got a little worried but in some ways prepared. i was prepared for the room and bathroom size and maybe my room was a little out dated. we stayed for - nights small room with - twin beds and small but perfectly functional bathroom. it was always clean and the cleaning ladies were always pleasant when we saw them. we did wish there had been another outlet to plug in a curling iron but that would have been the only problem if you can call it that. my dorm room was way smaller and i had to live there for a year! the staff were welcoming and pleasant and the doorman was extra helpful getting us a cab to the airport and keeping us dry in the downpour that we left in. the location was amazing and the little cafe for breakfast was super fast and staff was great. it made my first trip to nyc comfortable and worry free. i would stay at the edison again in a heart beat and i cant wait to go back again!',happy
id32741,' i arrived at the hotel around -:--pm and was concerned about the reservation being cancelled. there was no problem at all with the late arrival. i found the staff to be extremely friendly and helpful. when i got to my room the air conditioning was already turned on. the room was much bigger than i expected. the bathroom was quite large in size also. there was also a refrigerator in the room. one morning we left some money out for the maid intending for it to be a tip and to our surprise it was still there when we got back to our room. thee location is ideal. just a few blocks away from several major attractions. i felt totally safe in this neighborhood compared to other places where there is gun shots in the front windows! the courtyard in this place is quaint and a nice change of pace to see greenery in the city. there is no noise from the city at all in this hotel! i was also pleased with the breakfast. there was not only juice and muffins but also had cereals and fruits and bagels to go with i guess an expanded continental breakfast. i am planning to stay again at this place when i come back! i would highly recommend it to all!!! another plus for this place is they will hold your luggage for free for you after you check out if you want to go walk around the city some more most other places will charge for this.',happy
id32742,' the rooms in this hotel are small and very utiliarian it was clean and the service was very good. i felt that there was a stain on the comforter that i didnt like and they were up changing it with one still warm from the dryer within minutes. many of the rooms overlook where the twin towers were and you can see the memorial as well as the large hole in the ground where they are doing more building. this was very unsettling to me and so i requested a room on the other side of the hotel that overlooked an alley. you may like the side facing the memorial better but you may want to ask to see the room first to determine. the hallways on the hotel are very narrow and wind a bit. the restaurant had good food for dinner. i found a better option for breakfast at georges just a couple of blocks away. the bathroom was very nice and had lots of counter room. this is the kind of hotel business travelers would like and the kind that you enjoy for what it is a good place to sleep - it is not the kind of hotel you wish you had more time in to enjoy.',not_happy
id32743,' stayed here over memorial weekend. unusually hot weather however coming back to hotel to chilled punch and festive cookies in the afternoon was refreshing. staff very accommodating. derrick escorted us outside to make sure we were on the right path to our destination. little snafu was immediately addressed by staff as expected at the ritz . cannot wait to come back next year.',happy
id32744,' advise for the fb manager : google continental breakfast ... it will help you to find the way... advise for the owner : buy some abb stock it will certainly help you to past the pain of your unusefulled investment',not_happy
id32745,' stayed here for - nights. good location near to the mag. mile. very large hotel with typical service (both good and bad) that you would expect. long wait for check-in - the three people on the desk kept disappearing for long periods behind a screen! lady on the concierge was not very friendly (as i see others have noted) and looked surprised that i wanted to know how to get to the art institute. worst thing was the sound insulation in the rooms. i had two connecting doors and could hear everything from next door -conversations toilet television - well i mean everything! had to sleep with ear plugs in! when will hotels learn that if they have rooms with connecting doors these should at least be insulated properly when not in use eg with padding or a sound-proof cover. i paid almost $--- per night but it was like staying in a - star motel. no chance to move room as the hotel was completely full. apart from that it was ok - but the maid did keep knocking on the door despite the fact that i had a do not disturb card on the door! also the soap in the shower gave me a rash! i think there are better hotels in chicago for these prices.',not_happy
id32746,' we took a room at the moore when it seemed that all rooms in seattle were taken. it has both good and bad features. the accommodations are spartan but clean and spacious. the location is great except for the drug and alcohol recovery center next door which results in individuals of questionable character loitering on the street day and night. (these folks can be avoided by walking on -rd st. or on the west side of -nd st.) we appreciated the kitchenette but had to request a microwave which was provided. there were very few cooking utensils but nice tableware. there were no knobs on the cooktop and none could be found by the staff. electrical wiring was stapled to the walls and there was no clock or clock radio. we were on the street side -nd floor and there was considerable street noise (much of it from the rehab folks next door.) free wi-fi worked well. would we stay here again? probably. if you limit your expectations the moore provides acceptable spacious but spartan accommodations.',not_happy
id32747,' i stayed at this hotel for seven nights with my adult daughter while looking for housing for du. the lobby area was spacious with computers and comfortable seating. the hotel room was very comfortable and clean. there were two large always filled flavored water containers for guests to keep hydrated. there was a very efficient laundry room and a nice small gym. we felt safe at all times. colorado boulevard is a wonderful area with several nice restaurant choices and near a wonderful large indoor mall: cherry creek. parking was convenient and free. this is a great place from which to branch out to all parts of denver! i would stay here over and over. one negative: a very loud group of inconsiderate partyers in the next room on the final night. this is not the hotel is fault.',happy
id32748,' we stayed with our two teen-aged sons at the homewood suites. the location is amazing - very central. front desk staff (brett) helpful and knowledgeable. rooms are well- appointed - roomy-ish and furniture in good shape. we ordered pizza on our first night and were appalled to find the dishes in the cupboard were dirty. ick! the second day our room was never even cleaned.....hotel management and staff were very helpful and provided good service when we complained..wouldnt it have just been easier to clean the place?',not_happy
id32749,' me and my family decided to stay there for a weekend because we thought we got a really good deal off of priceline.com. well let me just tell you i wouldnt recommend this hotel to a homeless person. the staff was very unfriendly and their so called cont. breakfast consist of stale cereal and old cofee. the room was very gloomy and the bed linens was probably from ----. i wouldnt even give it - star! the office is very stinky it was swormed with arab people and they had about -- insense lit at once. also everytime you walked out of your room the staff starres you down through the blinds; very scary people.trust me stay at a motel - or better!',not_happy
id32750,' i stayed at this hotel a couple times after trying other downtown hotels. large rooms some with open views of houston goergous bathroom with great toiletries. the service is great: no intrusions with the pretentious greetings of the competition but solves your every problem when you ask for it. for example they quickly lent me a europe-us travel adopter when i needed. the internet is easy to connect without any failures. the property is in excellent condition but they need to have more comfortable beds if they want to match the service quality and the lloks of this hotel.',happy
id32751,' my husband and i chose this marriott in baltimore because we were able to get - free nights with our rewards points. the biggest good about this marriott is the location. we walked everywhere from this central spot. and there are such great restaurants in the immediate area as well. the - young women at the front desk who checked us in were friendly and welcoming the whole time we were there. the room was simply a hotel room......king size bed tv bathroom small desk and small couch. i will say the shower had great water pressure.......i dont know why but i was very pleasantly surprised by that! we did pay to park in the garage attached to the hotel and then never ever moved the car until the day we left to come home. one small disappointment was the quality of the towels (very thin). we would definitely stay here again. we just loved the location and we were told they will be doing some updating......cant wait to go back!',happy
id32752,' jumping the shark my stay at the fs in boston was a great letdown. let’s talk about the good features it still retains: a very good concierge service and tideness of rooms and common areas. but: when i checked in i was given a room right in front of the ac vent which apart from being really noisy it cooled the room too much and it made entering the room a bit of a challenge as servicing the whole seventh floor it blasted out freezing air right on your back. i went right to the reception complaining about it and a young gentleman at the reception told me ‘nobody has ever complained about it if it still bothers you tomorrow morning we’ll turn the ac down’. well one of the reasons i really like this hotel chain is that everything is always perfect and they take care of problems asap. i hate having to complain move around once i’m settled down so i never went back. breakfast the following morning was a challenge. i asked for a continental breakfast plus yougurt and eggs but i got the bill instead of the eggs. strange i though let’s see tomorrow morning! the day after i chose the american breakfast same story: after a -- minute wait i still hadn’t got my eggs so i just paid and left. on the third day they finally managed to deliver the right order in a decent time. i also had lunch once day and it was decent but not the excellent quality i was used to at the fs. besides you eat on plastic table mats which is really a let down for a high end hotel. what a difference from the fs in paris where they iron the table clothes before setting the table! i remember they had them also the other time i was there but being service and food excellent you don’t really mind. this time though it bothered me a lot maybe because i spent a lot of time staring at them waiting for my breakfast. i had to be back for another two days but i cancelled ny reservation and decided for the fairmont instead. while i was there the hotel was celebrating its --th birthday: an old dame living on fame and memories!',not_happy
id32753,' if you want to be right in the middle of nyc if you are out most of the time if you look for a very reasonable balance in price-results if you do not mind the old heating system that in times may sound like a drum solo if old rooms do nort matter to you but you care about great concierges fabulous doormen and a legendary hotel if you like art deco and dont mind ugly carpets then you should book the edison.',not_happy
id32754,' i came to the st. regis for drinks with my friends and we were very graciously seated in a stale lobby between king cole and adour. we came at -pm drinks were dissapointing with poor quality food and heavy poor on the booze but the matre and the servers were taking care of us. they recognized the birthday at the table and sent over a glass fo champagne for us. after a month i asked for my check to be sent back to me as i needed to get reimbursment and it took me - months to get their f&b direcctor who seemed to be brushing me off as if i was bothering him. he dismissed me even after - communications with him and i told him i was asking for - months. this person is service was so dispicable that i feel the need to write this review. if the hotel people read this david whatever his name is gotta go. i got better service from my cab driver local bodega guy and pretty much everyone else.',not_happy
id32755,' we booked - rooms for - nights. upon arrival we checked-in and were given - tv remote controls (-- dollar fee for each if not returned) which shouldve been our first indication that this place was sketchy. our rooms were not near each other as requested and smelled of smoked dirty towels dead crickets dingy lighting. my skin crawled the neighborhood was dangerous looking and we left -- minutes later. we tried to get a refund but the wonderful manager sunny singh was never available we lost our money. now that i saw with my own eyes the conditions of these rooms dont believe the great reviews (i.e. better than the hilton smell like new) no way the reviews match the experience. not what i expected at all. if you go to lackland for bmt graduation stay elsewhere.',not_happy
id32756,' i stayed at this hotel for the fiesta weekend and while being very conveniently located to walk to the parades and downtown riverwalk and nicely appointed the noise level in this hotel was fierce. the staff were attentive and the room we were given was a hotel suite very big living room small bedroom - tvs; and with a nice view. the hotel was atrium style though and that sent all the noise of the open bar-lobby-exit to the river up to the -th floor! and there was some party going on that weekend! that being said it was a nice hotel and im sure that on another trip it might be better. we did not do room service or eat in the restaurant but my daughter used the fitness center and pool and it was nice. spa services seemed reasonably priced. no free anything in the room. valet parking only unless you want to walk a block. housekeeping was only fair; probably due to not enough staffing for a very full hotel.',not_happy
id32757,' i stayed - nights in the milford plaza from nov -rd till nov -th.we booked it mainly for the location i did stay here before and did think it was quite grubby and in desperate need of a renovation. when we were looking at hotels for our trip i noticed that there were newly renovated rooms so i went ahead and booked it . i was extremely pleased we did as from check in to check out i wouldnt have one bad comment to say about this hotel .the staff at reception were quick and friendly .when we got to our room i was so surprised the room on the --th floor was bright and airy - big windows with fab views. the room and bathroom were absolutely spotless everyday we had plenty of clean towels and clean bed linen .i would definitely recommend this hotel (renovated room)for the service and location and i will definitely book it for myself again .',happy
id32758,' stayed here for - nights october -- --- and everything went very smoothly. i was visiting the area while my -- year old daughter attended a leadership conference at the nearby --h center. loved being able to enter the metro without leaving the bulding. loved having the small mall right in the same building. rooms were clean well-equipped and safe. service from check-in to check-out was excellent. very friendly and helpful. the front desk even located a calculator for my daughter to use on a test at -:-- a.m.!! breakfast good. plenty of places for take-out or to eat in. would recommend to families and single travelers!',happy
id32759,' my first business trip to houston. the staff is super friendly. requests were fulfilled quickly. free in room wi-fi. cool comfortable and quiet room. hotel restaurant is good.',happy
id32760,' we stayed at the grand hyatt on our honeymoon for - nights in early november. as we were going to be late arrivals at the hotel arriving at approx. - a.m. in the morning i called the hotel to say that we would not be checking in until - or - a.m. on our first night. however on ariving at the hotel exhausted after a - hour flight we were told the hotel had double booked by -- rooms. we had two options at - oclock in the morning -. sleep on a pull out bed in the living room of a suite or go to another hotel. we chose the other hotel but that invloved getting another taxi to another hotel a couple of blocks away in the rain. on our return to the hotel the next morning to check in we had to wait nearly - hours to get our room. we were not at all impressed. we were given breakfast vouchers for the remainders of our stay and although the staff did seem to try their best to help us their efforts did not impress us. the room supposedly specially picked for us was small and very basic. the only thing this hotel has going for it is its central location. i would definitely not spend over $--- on one of their rooms again.',not_happy
id32761,' stayed - nights here handy for going anywhere in nyc. room was clean comfortable & tidy. staff friendly enough. location right across the street from penn station & madison sq. garden. subway next to the hotel. eating is not a problem loads of places to chose from. would certainly come back here and stay next time i come to the city.',happy
id32762,' what a great find. the staff ameneties location and decor of this first class hotel are all equally wonderful. starting with a friendly door man beautiful entry and lobby and ending with the housekeeping and concierge staff this was among my most impressive hotel experiences in my many years of travel.',happy
id32763,' this is a very beautiful hotel and the staff were all very nice and helpful. the rooms are nice except the bedding is absolutely rediculous. why does the marriott think that people want to sleep in a bed with a matress cover that doesnt even come close to fitting and a down comforter that is about a full size on a king. its gross and unhygenic to expose the mattress and can you spare us a cover that covers??? also where is the free internet?? can you explain to me why the marriott cant donate some wifi with there extravagant rates. ill be darned if i give $--.-- for daily internet when you can stay in a comparable hotel with free wifi. also one other complaint make sure they dont put you in the tower its quite lovely except its about a - mile hike to the lobby not a great idea with twin - year olds.',not_happy
id32764,' i will keep this short and precise -. location: if you are traveling for business in the tech center area this is the best hotel to stay in. i was here for training at a vendor site in tech center. excellent property. i was stuck indoor because denver had a major snow storm while i was there. the hotel has everything you would need and not get bored. -. excellent pub: the sports bar in the hotel is one of the biggest selling points. if you are a sports fan and love to catch up on the latest games on a big screen this hotel has an excellent sports bar. i pretty much didnt go anywhere most nights after a crazy day of work. just what i needed -. great fitness facility - pools - jacuzzi etc: the fitness center is excellent with enough cardio machines and latest weights - systems. the pool jacuzzi are well connected to the gym. i really enjoyed working out -. good choice of restaurants: i had dinner at one of the restaurants and enjoyed the meal. no complains there all in all - a very pleasant stay. if you have a rental car you can go wherever you want in denver',happy
id32765,' ive stayed at this hilton multiple times. very consistent solid service good food at the urban tavern rest. workout facility is excellent.',happy
id32766,' this hotel has the feel of nice little european hotel. it is very well maintained and has a great location--just a few blocks from macy is. a nice continental breakfast is served every morning. the rooms are comfortable nicely decorated and very clean. they arent enormous but dont feel cramped. we had an inside room facing an airshaft--no view but very quiet for mid-town manhattan.',happy
id32767,' we called - times to have a crib in our room including the morning of our arrival. there were two notes on our reservation. after a very slow check in there was no crib in our room. the dust on the night table shelf was thick. the breakfast expensive and the heated pool was not.',not_happy
id32768,' took a few days on a whim with my youngest son (--) wife and oldest couldnt get away.great staff and room met all our expectations walk took about -- minutes to white house.room service was prompt friendly and tasty.each day we took a cab in the morning for around ---- dollars to the mall and walked the rest of the day and then a cab back to hotel.i know alot of people say the bus or metro which is true but the taxi was the way to go for us personally.staff was top notch as was the propertynone of the usual concerns with hotels room had a nice view from -th floor beds were very comfy well worth the extra you might pay just for the piece of mind and no worries',happy
id32769,' my stay here was for - nights --- january --. i was staying with family and i have to say it was one of the worst hotel experiences i have ever had. upon check in the reception staff was rude and very distant. when i noted that i had requested a high floor room. i was told that i would be on the -th floor and that was that. once in our room which to give it credit was a decent size we realised that the closet was tiny and the room smelled old. i understand that this is an historic hotel but not having the ability to open windows and allow fresh air in is ridiculous! on the first time using the shower i opened the shower curtain to find the bathroom had flooded! i called down to report it to the main desk. they sent an engineer who had no idea what i was talking about. not sure what was done to stop the problem it looked liked they re-grouted the bath. but the bathroom flooded again everytime it was used! in the end it seemed as though the double layer shower curtain was leaking! there was a fridge in our room which we didnt have to pay for. good thing too! considering when i went to use it i found old food from the previous guests inside! who knows how long it had been there! i know they have housekeeping but somehow they seemed to have forgotten our room! only when i dropped a piece of clothing on the floor i found it covered in dust! that was when i realised that they only vacuumed the areas on show! continuing with the service received in this hotel. upon check out they did not disappoint i was ignored for around -- minutes until i approached the desk and announced my wish to leave. the lack of attention and eye contact from staff made my exit from this hotel something that could not have come too soon!',not_happy
id32770,' we stayed at the strand hotel for - nights before xmas and the holiday was just perfect. the hotel is right in front of the empire state building and both rooms and common space are very trendy: you can have your breakfast looking at tropical fish in a huge acquarium :-) bed was very comfortable and the staff and concierge really helpful. only thing the stay was slightly expensive but definitely worth it. highly recommended!',happy
id32771,' this is your standard upper-middle tier business hotel. however it would not preclude some pleasure in seeing the sights of the area. good places to eat in the area with variety. had a great meal at a japanese place about a block away. had a business lunch buffet at the hotel and it was tasty. the meeting room we had was too small and too cold. urban parking is not cheep so be ready for -- dollars a night.',happy
id32772,' stayed here for business in april ---- (four nights). it is a bit dated and worn but i always felt safe. the first --- floors are a parking deck with rooms on the upper level. my room overlooked the pool (too cold to swim). room was clean but a little tired. plenty of towels and fresh service each day. no vent in the shower which seemed odd. it is --- blocks from beale street and two blocks from the baseball stadium. cant beat the location for the price. i did not have a vehicle and was able to get a taxi back to the airport early on a sunday morning ($-- ride split three ways). staff was friendly and helpful.',not_happy
id32773,' we stayed for - nights as a stopover before spending a month in australia. we found the hotel and room clean and perfectly adequate. the staff were friendly and the free coffee and biscoti each morning and wine at -pm each evening were occassions when one could meet other guests. the location was excellent for the whalf attractions including cruises and tram-bus tours and for the cable car into union square. the restaurant attached to the hotel was very good and there were many others within walking distance with fresh fish being the speciality. all in all we found the hotel to be good value and ideal for a leisure visit to san francisco.',happy
id32774,' just returned for my second stay at palomar with my family (- children aged -- up to -- plus a girlfriend). we took three rooms two with queen-queen one with king. the rooms are extremely spacious very well appointed (architect here so sensitive to this stuff) and clean. housekeeping was excellent. everyone at the front desk was great always pleasant and accommodating always addressed me by name. rooms were well priced. great gym (with free weights workout guy here). and the location is superb a -- minute walk to the heart of georgetown - and a half blocks to dupont circle with a metro stop. its really a perfect hotel a total class act. well be back again.',happy
id32775,' being a loyal hilton hhonors member im sorry that i ever stay in this hotel customer service is terrible were not demanding customers just a clean room and medicre service will be ok with us. -rd time that we stay here and all - times had horrible customer service richard at the front was helping a couple before us and the couple left very frustated upon my turn he stated that this hotel was not for those type of peole when i asked him what he meant by that he said you know dark color people dont tips us very well i ask him (richard) to apologize to this couple instanly. he stated that if you dont like it your welcome to go also . rooms are old and blood on bed covers. ----night plus -- to park + hate towards minorities. the sheraton is much better choice i will never stay here again shame on you richard',not_happy
id32776,' this is my idea of a good economy motel. clean simple facilities; very pleasant desk staff; okay working class area with a great neighborhood waffle house next door. outdoor pool for the kids. the staff could not have been more pleasant. only downside is having to pay for wi-fi (about $-). would definitely stay here again.',happy
id32777,' we had never been to chicago and didnt know what to expect. from the time we checked in until the time we were in a cab leaving the staff were super friendly helpful and courteous. the room was small as some have said but it was very comfortable and provided all we needed for our stay. how much time is actually spent in the room anyway? the breakfast was quite good as well. would definitely stay there again.',happy
id32778,' i used to stay at the homewood suites all the time on business but have not stayed there on business since ---- - since that time my company has been doing business in the suburbs instead of downtown. during december of ---- and this year ---- i did stay there a few days with my family and was greeted as if i never left. there is a lady named connie who works the breakfast shift and she greets everyone and always remembers you from years before. a wonderful lady indeed - my wife even commented to me on the way to chicago if that lady would still be there and would still remember and yes she does! its a great place to stay.',happy
id32779,' i cant complain and im not. i booked a room at the essex house for $--- per night during the week of july -- (good deal for that time frame) and was bumped to the st. regis club. the st. regis club is basically the upper floors of the essex house. it tries to be a separate hotel in the same way as the tower at the waldorf tries to be different from the waldorf astoria. both are grand old hotels but the emphasis on both is on old. location: central park south -- really cant beat it. it is close by the theatre district lincoln center the mid-town financial district and the near-upper east and west sides. an oasis especially if your room has a park view. room: good size for the city. large entry foyer made the room seem like a junior suite. excellent starwood heavenly bed. decor and bathroom were overall a bit on the dated side but quite nice. plush bathrobes and outstanding bathroom amenities. somewhat obstructed but refreshing view of central park. service: check-in and check-out were very smooth. lots of security by the elevator who were very good at remembering that you belonged even if you came by sweaty and in gym clothes after they had seen you in your suit. service at the bar was a bit spotty -- but remember you are dealing with a unionized new york work force. two gripes -- (-) the gym. they would like to have you believe that they have a full spa with complete work-out room (for which they charge you $-- per visit). this is one of the lamer exercise facilities i have come across in the last few years at a --star hotel and certainly the worst one that charges you extra for the privilege of using it. it has some cardio a few weight machines some decent dumbells (but only one measily bench). most newer --star business hotels have equipment that blows the essex house away and they do not charge. (-) internet access -- really charging for the internet at a fancy hotel is bush league these days. it is not just every budget hotel that offers free wifi hi-speed access but in my experience every hip up-scale hotel does so as well. the main reason that i do not give this hotel - gold dots is that it pretends to be a st. regis. senator i have stayed at the st. regis and you sir are no st. regis. the st. regis is a --star hotel in every nit-picking over-the-top luxurious way. this hotel while a solid --star is not even close. with all due respect to starwood (my favorite hotel chain) they are diluting their highest-end brand by labelling this as a st. regis. one final note -- the essex house is the perennial favorite of saturday night live guests and alumni so dont be surprised to encounter snl glitterati on the elevators or in the lounge.',happy
id32780,' stayed there - nights. place ok to stay. the neighbourhood rather sketchy. for a single female i would advise to get back to the hotel before it gets dark. hotel decent but the walls very thin. we could hear the next door guy snoring. some people were talking behind the wall one could swear they are just outside the window. i was glad i had my earplugs. very close to the hollywood strip and all points of interest. breakfast included average just something to get you running. i would prefer to pay few extra dollars to be in a safer area and not to listen to the neighbours. not a place for a family.',not_happy
id32781,' my husband surprised me with a stay at fifteen beacon for our - month anniversary. not only was i impressed with his incredible taste in decor but the hotel staff all greeted us with smiles our names and a genuine concern that our evening be perfect! i felt like a millinaire with connections! the mercedes whisked us to our dinner destination and the driver mark took us there in - minutes flat! it was perfect service with a gracious smile that was found in every way shape & form throughout the hotel & restaurant. the room itself was so classically modern and elegant! i loved the music fireplace and the beds were so comfortable!!! to top off the experience the oversized shower head awoke me from the hibernation that was my slumber (did i mention the beds were great?). if i ever go to boston again i cannot and will not stay anywhere else - it is worth every single penny!!!!!',happy
id32782,' having recently stayed at the excellent night hotel on west --th new york city i would like to take this opportunity to congratulate the general manager and his staff on an immaculate level of presentation great service friendly assistance and an overall wonderful experience. the ambience of this hotel is ideal for couples wanting to experience some luxury at an affordable rate of $--- per night. the smallish but beautifully appointed rooms are an absolute pleasure to stay in bathrobes and excellent toiletries feature along with a -- inch wall mounted plasma tv wonderfully fresh crisp linen and dimmer controlled lighting. an electonic safe in the closet made me about the security of my belongings during my stay. the proximity of the hotel to times square and broadway allows entertainment to be reached with a minimum of fuss and with - irish pubs directly across the street keeping busy is no problem. i thoroughly recommend this hotel and i will be spending a couple more nights there when i return to ny at the end of march.',happy
id32783,' even though we did not spend much time at our room we enjoyed every minute that we did spend there! much space (we had a suite) with nice furnitures. the room was clean! a trendy but still quiet and classic hotel. with a perfect location!',happy
id32784,' great location cool atomosphere well apointed every little detail interesting architecture...and so close to ghiardelli hot fudge sundaes! this will definately be our place to stay again in sf...also our top reccomendation.',happy
id32785,' i stayed here a week for business i usually stay at residence inns but there was not one in the area. it was close to where i needed to be a good access to i-- and i--- with lots of services within -- minutes. the room was large i was on -rd floor and relatively quiet. it was clean. the quality of the furnishings is budget hotel level and the kitchen had below builder grade quality items. there was a basic breakfast area. the pool was closed for season. there is laundry facility. the work-out room had - machines (no weights or space to stretch). you have to go outside to get to buildings where most rooms are located. entry door closest to my room worked half the time. staff was friendly but property itself is budget level seems like a residence inn hand-me-down.',not_happy
id32786,' we stayed at the waldolf towers for - nights before returning to france. we chose waldolf because my husband has a diamond card (is it what it is called? it is a hilton membership card) and we wanted to use it for once in a family trip. so we reserved a one-bed room suite as we usually do when we stay in a hotel. when we came at the reception the lady who was the manager of the hotel upgraded us to a better suite just like they usually do with the diamond member. what a surprise( i actually had to laugh when we came inside the door) ! she upgraded us to the grand suite which was actually an appartment. we had a grand piano in the living room. our bed room had a bathroom with a dressing room. our daughters had their own bath of course. there was even a kitchen and a dining room... it was actually too big for us but really a fun experience! this was definitely the biggest hotel room we have ever stayed. the people working in the hotel were all very friendly as well. the room service came vey fast too. i liked that the towers had a smaller reception area because it is quieter compared with the astoria is lobby. so for the very sweet lady who upgraded us to one of the nicest room in the hotel i shall give a best score in my review! we had fun staying in that suite. thank you.',happy
id32787,' great location; just one block from times square and in the middle of the theatre district. within walking distance of great food (junior is diner becco affordable take-out at gourmet new york) and on the same block as a major subway transfer station. the customer service is incredible especially the luggage service and the front desk. luis at the starwood preferred desk got us into our room early (--am) after an exhausting red-eye flight. not only that he upgraded us from a traditional corner king to a deluxe corner king on the --th floor (view of the empire state bldg on one side and the hudson river on the other--wow!). besides the room is view the heavenly bed and double shower heads were a nice touch. i also used the overnight press service and my dress was returned to me by --am the next day. all in all a great stay for our first visit to nyc.',happy
id32788,' easy to get to via public transportation gorgeous rooms and a friendly helpful staff all at a great price',happy
id32789,' we stayed at the residence inn for two nights in october. we got a great weekend rate ($--) and overall were very pleased with our stay. this is an older residence inn and unlike the newer residence inns the hotel does not have interior corridors. the upstairs rooms are accessed by an exterior staircase which is kind of a pain when you are carrying luggage. it would even be worse if the weather is bad. the room we had was a studio with a king bed which we found to be quite spacious clean and very nice. there was a full size kitchen a living room area and a bathroom with a separate sink-vanity area. the breakfast was also very good and had a good combination of hot and cold items. besides the stairs the other drawback was this hotel is located off of a busy street (michigan av). you can hear some of the louder traffic noise in the room. we were able to solve this problem by turning on the fan which blocked the noise. finally if you are looking for a hotel that is convenient to downtown you may want to look elsewhere. you can take michigan av all the way to downtown but it will probably take at least half an hour with all of the stoplights. the other option is to follow i---- to i--- but that takes at least ----- minutes as well. however this hotel is pretty well situated if you want to go to the art museum or butler university (about ----- mintues).',happy
id32790,' good points: the rooms were more apartment like than hotel like. rooms were spacious and clean. very family friendly - plenty of room for cots and for kids to run around. staff were exceptionally helpful personable and friendly...best lot of front desk staffs i have ever came across. very short walk to hollywood blvd where it is all happening - block away. free buffet breakfast all you can eat and drink. my all time favourite free mini bar!!! loved it!!!! only bad point was that air-con was abit noisy. overall it was an excellent stay. the true test is that i would recommend it and would stay there again. best value for money.',happy
id32791,' was traveling with my family and got a suite near the elevator heard the rumbling of cable movement all night. shower tubes were crumbling. room was spacious and service was fine but general maintenance of the hotel is definitely not at the level of fairmont reputation.',not_happy
id32792,' i spent - nights at the w last week. the hotel staff was spectacular extremely efficient friendly. melissa humble the registration clerk was incredible. she was most friendly cheerful and provided me with just the right room for when my wife joined me later in the week. it makes life that much more enjoyable when traveling away from home which is why i would definately stay here again on my next visit to san diego. the bellman and the free car service to restaurants was wonderful and the staff always went the extra mile i was most impressed.',happy
id32793,' the hotel is an excellent choice most of all due to its location its proximity to the un building its stunning view and its swimming pool (overlooking the river and south of manhattan). i am staying there since ten years or so normally for one or two weeks in february and-or april. as compared to the old days the hotel is going down in quality. rooms beds phones voice message systems tv etc are not up to date nor well maintained. service of front desk could absolutely be better. the swimming pool ceiling has the same stains as it had two-three years ago and has a lot of plain rubbish of the guard on the deck. lock your stuff away somewhere in a closet man! showers in the sport club same story: dirty and old curtains soap holders etc. i have informed the management twice (in ---- and in ----) but no change only an automatic email reply thanking me for my feedback .. if you dont want to talk to and-or meet anyone during your stay go there you can live there for two weeks without speaking with anyone. there is no natural get-to-gether point there is no bar and the breakfast room is dark while prices are quite high (i go and have my breakfast in the deli next door). still i go back every year and feel like home the minute i enter my room staring out the window and enjoying new york city. there is no other place i wanna be while on business in nyc. on holiday and-or with family: i would choose a location more close to central park more close to the restaurants theatre etc it is pretty dead at night in that area and the diplomats crossing the streets all disappear after --h-- ...',not_happy
id32794,' just stayed here again five years later. this hotel sits above pacific beach and lies in a prime location for visitng san diego in the summertime. you can walk out to swim in the ocean walk to restaurants and bars on garnet street or rent bike and ride along the seawall. the service is always top notch and the hotel restaurant is one of the best in san diego not just for tourists. the cost is a litle higher than other hotels in the area but the experience is worth it. i will be back.',happy
id32795,' i want to say thank u to everyone that wrks here everyone was outstanding. i dont remember ppls name but tara one of the managers n pierre at the front desk really took care of me. i was here for otc n will def be back.',happy
id32796,' room was clean comfortable and had all of the necessary amenities. i had a corner room that was very bright with a nice city view. location could be better as it is a little too far west but not terrible as it is in midtown. some sketchy blocks between the hotel and times square i would not walk that route after - or --pm. service was very good.',happy
id32797,' once again we stayed here for -- days...we are owners here and at several other marriott ts locations... this one is tops...great location and excellent service. it is a plus that the j.w marriott is right next door. you ill be pleased.',happy
id32798,' the hotel is nice and very clean. excellent location and service but it is a little bit expensive. good breakfast',happy
id32799,' i have stayed in club quarters in several cities and they are all pretty predictable. they are geared for business travelers so you can get great rates on weekends. the rooms are fairly small especially the bathrooms. i wanted to like this hotel more than i did. the staff was extremely friendly and helpful. but i couldnt get rid of the feeling that i wasnt sure how clean it was although nothing was obviously dirty. i think it was because the bathroom was a little worn with discolored grout in the walk-in shower (plus you have to stand right on the drain). also they still use the dark patterned bed covers instead of the white ones. lobby is quite nice and although i didnt go myself the attached restaurant was bustling.',not_happy
id32800,' we enjoyed our stay. guys at desk very helpful and friendly. the sky train is just great for going across the bridge. it is free!',happy
id32801,' when we checked in room was clean. the toilet kept running and running. did not clean room second day bathroom was straight but not clean. very very very noisy. trash dumpsters were emptied very early in the morning (seemed like -- of them) . we were on the first floor and people were walking by the window all nigh long. had to ask for a cloth to clean tabel to eat our breakfast. would not stay here again. the price was good the front desk was nice but not a place for a good night sleep.',not_happy
id32802,' while this hotel would like travelers to believe they are an upscale hotel this could not be further from the truth! they suffer from being mismanaged and money-hungry offering little service for their inflated rates. they charge $---per night for each computer in the room for internet access yet the connection is as slow as dial-up! there were holes in the few bath towels left in our room and the bottom of the tub was so stained that i would not have considered allowing my --year-old to get a bath in it. in addition our room was not cleaned once when we stayed there even though we did not have the privacy please sign on our door. the hotel is biggest problem however is their front desk staff who overcharged my credit card by $---! when i asked if i could fill-out a comment card i was told they were at the printer is. right....they are not interested in improving only in getting more money for their lack of effort!',not_happy
id32803,' stayed at the sheraton four points on a four day business trip during november ----. check-in was fast but did not offer to explain some of the features available at the hotel. room and house keeping staff was excellent. hotel restaurant: food was excellent quality average price for hotel restaurant. wait service could have been better. when you make your reservations check to see if you qualify for the motfield club rate. you get free breakfast dinner drinks and golf as part of the club. overall great hotel.',happy
id32804,' what a terrific find for a special rate of $---night! if you want four seasons-type amenities and comfort then i just suggest you pay $----night and go stay at the four seasons on market street. if you want a clean comfortable charming hotel in a safe central location then check out this hotel. yes it is old but so is most of sf. the room was a decent size. we had no problems with the hot water. best of all we filled up each morning with a nice included breakfast. $-- room + breakfast = score!',happy
id32805,' staff was extremely polite and helpful. rooms were clean.',happy
id32806,' i have stayed at the san jose marriott many a time. before my first stay i had read in previous reviews that the staff was not courteous (both hotel and valet staff) everything was overpriced (including valet parking @ $-- per day) and that the restaurant was slow. the first time i stayed the valet staff immediately helped me out of my rental car helped me with my luggage walked me to the front desk and thanked me for staying with them. the front desk girl was fantastic (and beautiful!). she quickly got my room keys prepared was helpful with directions to my room. the pool and fitness center are glorious the hotel is pretty quiet though i do agree with a negative review i read which stated no heavy curtains are available. i am quite light sensitive but i just took a shot of nyquil and passed right out. i was concerned with the $-- dollars for valet parking. they offered me excellent service so i didnt mind paying the rate. the hotel does not have its own self-parking facility but there is parking close by. the second time i returned i rented a car but opted to self-park in the san jose convention center is parking structure. it was after this three day stay i discovered valet parking was truly the better option. at the high rate of $-- dollars one has unlimited in-n-out privileges which i cant stress enough is the most important element. the convention center parking garage maxed out at -- dollars but i was charged every single time i took my vehicle out and returned. i ended up in one day paying thirty-five dollars in parking rates because of meeting i had to attend around the city at different times of the day. instead of thirty five dollars i could have paid the -- not worried about getting charged more and i could have spent the extra cash tipping the valets for their service. if you are a traveler at this hotel who will not need access to the car for a multi-day stay then self-parking is the best option. if youre like me traveling around all day having to drive a few miles from the hotel valet is a great deal. at one-fifteen am the valets were able to get my car up to me in less than five minutes. there is no confusion with paying for the parking as i found was a problem at the convention center. you have to pay your parking ticket before you return to your car but pay stations are only available on one level of the garage and i was parked on the one without them. the hotel service was excellent. the bellmen were all extremely helpful the management was professional and the front desk was quick and efficient. overall i might say the rooms are mildly overpriced but the excellent service at the hotel made up for it. one reviewer stated that they had to purchase a toothpaste (- dollars for a travel size) but this was unnecessary! when i lost my whole vanity kit at the airport i contacted the hotel is at your service center explained what i needed and i received (granted it was as minimal as it gets) toothpaste toothbrush and a shaving kit. no charge but i tipped the representative who brought me the materials. i read many bad reviews about the valet staff and front desk and simply all that needs to be said is treat them with courtesy and respect and you will receive the same plus better service. as a seasoned business traveler i never come off condescending to anyone who services me. i do not feel i am above them because i am the customer or that i can talk down to them. mutual respect gets your name remembered and most of the valet and front desk staff greet me by mr. sutfin upon arrival. it is a nice touch to have the personal experience. the valets know me well enough that i receive superb service (or is it because i tip --- dollars everytime?) this hotel is a great stay - i recommend it to everyone!',happy
id32807,' room was small but clean. within walking distance to courts. rudely awakened by housekeeping staff in the morning. didnt mind the initial knock on the door but it was followed by a phone call at - am complaining that i wasnt cooperating with housekeeping. i explained that checkout wasnt until -- noon and flying in from la i didnt appreciate the intrusion. also windows were not well sound insulated making for a noisy night.',happy
id32808,' i stayed at the embassy suites on hampden ave for -- nights so i think i can be a pretty good judge on the facility. ill get the negatives out of the way first: -. facility is a little dingy comes with age -. tvs in rooms are in a sore need of a refresh -. bathrooms are a little small but since there is another sink in your bedroom this is pretty minor. that is it! everything else about this place is phenomenal and most of it is due to the wonderful staff. happy hour is run with a welcoming enjoyable staff. the two bartenders there during my stay tim and dan became our new best friends providing everything from idle chit chat to recommendations on skiing. if youre not sitting at the bar during hour there is a dedicated wait staff that will bring you drinks while you sit at tables even in the atrium! sue was the most attentive and the best to talk to. pizza was pretty decent there for hotel food had it several nights during my long stay. beds were quite comfortable which is the most important aspect of a hotel. never had any trouble sleeping. i left my almost month long stay with sadness knowing my experience here was a treat in the spectrum of hotel experiences and not the norm. this hotel is very well run!',happy
id32809,' i was a little disappointed in wireless internet not being included in the price but otherwise a ery good stay. i ate at the restaurant and was server by stephanie she was very personable and the food was great!',happy
id32810,' like many of the guests who frequented this hotel i found my visit very unpleasant. as a regular student traveller i am used to roughing it but have not once stayed in a location that i found to be so revolting. i visited with my mother in late october of last year. we were directed to one of the best bedrooms which we found to be without a light had a rickety double bed filthy carpet dirty bedsheets and a single blanket. the communal bathroom was extremely dirty with used sanitary products littering the floor and a blocked toilet. the corridors smelt of urine though attempts had been made to eliminate the smell with a white powder. we were so disgusted with the hotel that we tried in vain to find vacancies at other lodgings. i was not expecting the ritz at the prices we were paying but i do believe that there are minimum standards of cleanliness that should be met. i think ill go for the youth hostel next time...',not_happy
id32811,' the admiral fell inn is located right in the middle of fells point baltimore. the hotel is a very attractive historic building. it is very clean and the staff were polite and helpful. the main problem we had was all of the noise created by drunks wondering around on the street in front of the hotel. we couldnt sleep. also we could hear people coming and going in the halls throughout the night.',not_happy
id32812,' you get what you pay for! i stayed here because i had a discounted rate the hotel was noisy people had their t.v. up loud and talking past - a.m you could here the noise from outside as if the windows were up. i just decided to move out to a more expensive hotel so that i could get some rest. i moved to dc from out of town and all the motel - i have stayed at were great this was the worst.',not_happy
id32813,' we stayed at the residence inn on may --th and may --th. we had a - bedroom- - bathroom suite. the suite was clean and nicely decorated. the breakfast was great. there was a variety of offerings and the starbucks coffee was tasty. the pool was a comfortable temperature. we used the seattle streetcar to go downtown. the streetcar station is located right in front of the hotel and was very convenient. from downtown we took the monorail to the space needle. we walked back to the hotel from there - it was about - to - blocks. there were two floors of parking under the hotel - one for suvs and bigger cars and one for smaller cars and sedans. we had a minivan and the hotel directed us to the garage for larger vehicles - when we returned back to the hotel for the evening there were no parking spaces available - largely due to cars taking up more than one space. we were able to park in the smaller garage but it was filling up as well. since we were able to park it was not a big deal but maybe there should be some signs in the garage reminding people that they should not take more than one space! across the street on lake union there are a variety of eateries. since we had the kids with us we wanted a more casual dining experience. we opted for dukes. the food was really good prices were reasonable and the service was great. i would definitely stay at the residence inn again. the hotel seems to really take pride in providing a good customer experience and it shows!',happy
id32814,' stayed for the weekend and used points to stay at the marquis and were not disappointed even with it being sold out! beautiful big city hotel. from our first moment exiting the taxi to departing everything we experienced was efficient and well-run. we were upgraded to a corner junior suite which was huge! great view to the west of the hudson. if you are concerned about security alot of nypd are there---we had about -- motorcycle police in the taxi way! at night we only heard a few sirens from the --th floor although we did hear our neighbors. would stay here again!',happy
id32815,' hotel is located in the midst of fishermans wharf. you do not need a car ( hotel parking is -- a day) as the transit is near by. one bus #-- to great shopping at union square. the hotel is clean and friendly. rooms are adequate but clean. the breakfast served well for a family of four. hours are -:----:--. get there by --- and you will find shorter lines and a chair.',happy
id32816,' we booked here for our honeymoon before hiring our car a couple of days later. on arrival (which was only mins from the airport) we were shown to a beautiful room which overlooked nearly the whole of san francisco it was amazing. the staff were helpful and the breakfast in the morning is the best ive ever tasted it was gorgeous. there is a shuttle to and from the airport which is only approx £--.-- each. lots of restaurants close by and there is a bus straight to pier -- etc for alcatrazz lombard st etc would definately stay here again loved it!! fiona - isle of man-uk',happy
id32817,' we had a wonderful stay at this aloft hotel at the jacksonville airport. the room was a bit weird but we had never stayed at the aloft before. we brought our cat he loved the view (we think he slept a lot). we came to see family and look around a bit. the staff was very friendly. the only thing that we did not know is that you have to pay for breakfast. we thought there would at least be a continental or something but with the river city marketplace right there; it was very easy to find food.',happy
id32818,' to start off i have never stepped foot inside the w chicago - city center however the service i have received thus far has been nothing but amazing. i spoke to vanessa and she has been helpful kind courteous and most importantly patient with all my requests to surprise my fiance with an amazing welcome gift for her bachlorette party. she made suggestions and provided me with ideas that i couldnt have dreamt of. vanessa also made it clear to me that she would be on vacation but the staff would have detailed instructions of how to present all the items and from what i have heard it has been phenomenal. thank you so much to the w staff you have surpassed all my expectations!!',happy
id32819,' i stayed at this hotel during a scheduled seminar. the hotel is in a great location and the rooms were clean w- a unique modern flair; however the service was not consistent and was substandard to say the least. the food was not always prepared correctly or served promptly. the front desk was challenging to find after walking into the hotel. the staff do not come across as well trained to fulfill their duties. this hotel is walls are not sound proof. a couple arguing in another room kept me up all night. i could hear the trash collector picking up the trash in the vicinity for an extended period of time (this was around -am to -am in the morning). the front desk clerk did not know how to complete the transaction upon check out and i was charged an unexpected $-- for fees that i was unaware of several days after my departure.',not_happy
id32820,' we stayed here on new years eve on our way home from vacation in florida. to be honest was a little nervous being that it was nye and they had a party for all the hotel guests (free) in the grand foyer. we arrived at -pm and were upgraded to a suite which was an awesome surprise (especially since i had booked used reward points). very spacious and lovely with a view of the lodge and golf course. since i was not sure what time we were going to arrive i didnt make any dinner plans but we were able to eat in one of the bar areas with the same menu that was in the dining room. it was a much smaller menu due to being nye but there were any choices suitable for all tastes. the food was very good and the service was excellent. we did go down to the nye party which was fun in a laid back way. there were several children there (id say over --) so my -- yr old didnt feel so out of place hanging with us old folks. no one was loud or inappropriate and there was plenty of staff just in case. great dj playing music (my -- yr old approved the music choices) and a free champagne toast at midnight. all in all a great night. had the breakfast buffet the next morning which was the standard fare but was very appreciative when my server was able to get me eggs over hard instead of the scrambled on the buffet. the staff was very nice friendly and helpful. the only complaint i have (which several people mentioned) is the charge for internet (my pet peeve). but id still stay here again if we are ever in charlotte again.',happy
id32821,' i stayed here during november ---- for a business trip. the hilton is located in a nice area of town a couple of blocks from the piers a few more blocks (uphill) to ghiradelli square and very close to streetcar line f and one of the cable car lines. the hotel lobby was nice but older. front desk staff made the check-in quick and easy. there is a business center available as well as a restaurant and bar. the elevators are small. my room was large and very clean. the hotel appears to be a conversion from some other chain. it was honestly a little sub-par for what i expect in a hilton. the furninshings-decor were older and the walls (and ceilings) were seriously thin-i felt like i could hear the noises from rooms on all sides. the bed was comfortable and i slept like a rock! all in all the hotel was fine-good convenient location and clean-comfortable. it is just not your typical hilton. when i walk in other hilton lobbies i always feel like i know exactly what to expect and while this hotel was nice it just wasnt hilton-y',not_happy
id32822,' as a single gal that travels --% for her job i strongly recommend this type of lodging. hotels are convenient for housekeeping room service hotel bars drunk people in the hallways in the middle of the night ice machines elevator noise and lines at the front desk. renting an a serviced apartment for a stay allows the traveler to experience new york rather than a hotel rating. that being said i have to say that this apartment was fantastic. there is a -- hour doorman and concierge that are always helpful and polite. the neighborhood is right next to riverside park and only --- avenue blocks from central park. there are ---hour groceries - blocks away on broadway so stocking up the kitchen was a snap. the view was really good aside from the condom sitting on the outside of the only window that wouldnt open. i would not say that this is the fanciest place to stay - the place requires a little bit of maintaince on the carpet cabinets tub and floors but it is clean (mostly) and i felt completely safe inside and out. the company that rents these apartments out are very helpful. expedia offers cheaper rates but working directly with metro home allows confidence that the reservation will not encounter any issues. i made my reservation the day of my stay and the concierge was efficient and had me in my room in no time. all in all this is a good place to stay if your idea of vacation does not mean room service.',happy
id32823,' very nice hotel and views. we stayed there for - nights to see the red sox and orioles. the hotel was very nice the view from our room on the --st floor was amazing. too bad of the new hotel being built in front. they will loose some of the harbor view. it is a bit of a walk from camden yards we took the water taxi one night which stops right in front. even from the inner harbor it is like a maze to find the hotel. wear your walking shoes!',happy
id32824,' this was the -th w hotel i have stayed in over the last - weeks and by far was not up to standard. checked in and the room which was an upgraded room was small musty and extremely hot (air would not cool down). checked out within an hour and went to the westin on --nd street.... much better choice. the manger for this w has moved and is now at the westin. if you want a w in nyc stay in times square.',not_happy
id32825,' very nice hotel. i went because i had an interview for united airlines. although it was in an office park-industrial area which doesnt bother me any it was a nice place to stay. very clean and well-maintained. the rooms lobby hallways and grounds are very-well taken care of and i would stay there again for sure.',happy
id32826,' we stayed in a two bedroom suite. the suite was very clean and the beds were comfortable. our riverwalk view was mostly a view of the top of the cafe below but you could see the river. manager is reception was great and had a variety of appetizers. breakfast was good but not as good as at most embassy suites. the eggs and pancakes were cold. our rooms were not ready when we arrived and we werent able to check in until -:-- (check-in was supposed to be at -:--). we enjoyed our stay and would stay again.',happy
id32827,' everything about the hotel was ok...i can tolerate $--.-- martini is in the bar (jeez) and the mall-museums are within a short walking distance. it is very close walking distance to the holocaust museum and tidal basin-memorials area. but - in this day and age they charge for wifi ??!! who still friggin does that!?!?! that stopped me from making future bookings here. sorry lenfant - get with it!',not_happy
id32828,' we had - adjoining rooms for our party of -. the king room was exceptionally spacious and the double just fine although the walls were a bit thin and we could hear our night owl neighbors chatter. we had a glimpse of a bay view and choose not use the outdoor pool as it was on the cool side and closed early. very convenient to the cable car and fisherman is wharf. the hollywood cafe across the street was excellent for breakfast.',happy
id32829,' if you are fond of big hotels it is the place to go. especially if you have big family. personally i believe the hotel looks a bit old and the architecture a bit out of fashion as well as the colors. had a good night sleep. location and shuttle facility great.',not_happy
id32830,' we went to dc to celebrate our --th wedding anniversary. we selected the jefferson based on some of the other reviews and were very glad that we did. the staff members were all very friendly and accommodating. they gave us an upgraded room and a nice surprise upon check-in in honor of our special occasion. it is very different from a large impersonal hotel. there was great attention to detail throughout. the hotel was also located in an excellent location for walking to local attractions and great restaurants.',happy
id32831,' i have stayed here - times in austin. the first - times when it was the red lion inn austin in ---- and ----. loved the location and room. stayed here in ---- and liked it still but was not as good a shape. again i love the location right by highways that get you anywhere in the area but still quiet. the staff are always fantastic i enjoy the pool and the fitness area is fairly good. i here the executive floors are great. did not stay there. when it was the red lion i had a room on an upper floor and it was huge with a great bed and full sized couch. i here they are still like that but only herd it from a friend. still a great bed on the -rd floor in my stay this year. i thought it was a little pricey but i will probably stay a -th time. i go to golfsmith for their convention and it is less then -- minutes from room to site. hard to beat that. thank you crowne plaza austin. i will be back and hope to give you - stars next time.',happy
id32832,' let me start by saying how much we did appreciate the - free nights we were able to use for trying out the hyatt visa card! pro’s: - location…location is over the top amazing! quick walking access to both millennium park (and things south of the river) and the magnificent mile (and things north of the river). the view from our --th floor room was beautiful as we could see the other buildings the river navy pier and the lake. absolutely beautiful at night. - check-in…check-in was quick and easy even though there was apparently a problem with our reservation. con’s: - getting around…at the risk of making myself sound like an idiot we had a hard time understanding the ‘flow’ of the hotel even with the map provided after asking. trying to get to the --- wacker dr. self park parking garage from inside the hyatt was downright comical (i guess you just had to be there…felt a bit like the grisswold’s from the vacation movies). this all could have been taken care of if we would have just paid for the hyatt to park us but we were wanting to save money. - cleanliness…as soon as i walked into the room there was a plastic cable tie laying on the floor. odd thing to find on a hotel floor especially given that it was so noticeable (i would have thought a cleaner would have noticed for sure). the carpet was nice just littered with fuzz and noticeable items (a quick hit with the vacuum would have cleared it all up). there was food yes food slapped onto the wall between the tv and the full length mirror (at least - spots). we did call about this item asking if it could be cleaned while we went out to dinner. by the time we returned it was spotless…but how did the staff miss food slapped on the wall? the bathroom was spotless and the beds were fine. we needed a few more towels so we called down and asked for a few more including a foot towel for the shower. we were told that they don’t have foot towels. odd but ok…we could deal with that. the next day though (saturday) a foot towel appeared after the room was cleaned. there was another one of those plastic cable tie’s on the cabinet below the tv locking the two cabinet doors together. i found this strange so i pulled the door open far enough to see what was in there…snacks? a refrigerator? at least that is what it looked like. was there a reason this was cabled off? if so that was odd…why wouldn’t they want us to purchase these items? if there wasn’t a reason is it not odd that when the room was cleaned friday or saturday the cleaning staff didn’t notice it and cut it off or whatever? i’m not sure we would have purchased from it anyhow but made for an oddity in the room. in conclusion i cannot get past the cleanliness thing. we have stayed at other hyatt’s and have not had like issues with cleanliness. i can put up with a lot but i can’t put up with a dirty room. this would be a deal breaker as we look to lodging in the future in chicago.',not_happy
id32833,' we have stayed here two times now and have never been disappointed. welcoming staff clean and well appointed rooms good free breakfast daily and manager is reception with light dinners -x week. if you are in denver without a car or just want to avoid driving the shuttle service is top-notch. can take you and pick up anywhere in the denver downtown area. we highly recommend this as a base for business medical or family stays.',happy
id32834,' ok it is not the waldorf astoria or some uber-trendy boutique hotel in tribeca but the doubletree metropolitan is wonderfully located it is clean it is comfortable and the price is often right.',happy
id32835,' i found this hotel on yelp while driving from ventura to la and decided to take a chance. i was very nervous but the price was within our budget and the reviews looked promising. the hotel ended up being very nice and our room was modern and updated. onsite parking and close location to a great sushi restaurant made this a worthwhile stay!',happy
id32836,' there is very little to fault about this lovely boutique hotel in the leafy upmarket residential area of pacific heights. while the hotel is classically modern and well appointed there is an old world charm about it. we stayed in a standard room that had an interior courtyard view but was a lovely size with all the amenities youd expect or need including a large bathroom. there is a lot of attention to detail and service - delicious biscuits are left for you each night during the turndown service; complimentary refreshments in the afternoon and a wine reception in the evening. breakfast is in a lovely dining area and considering it is complimentary of a very high standard. youll need to fill up well each day to have enough money to tackle those steep hills. staff on reception were really helpful providing maps directions advice etc. we also made use of the town car on a couple of occasions. all in all it really is a lovely hotel. my only word of caution would be the location - which could be considered a bit far out. it is in a lovely quiet area that you might not usually visit if staying downtown it is a ----- minute walk from some lovely shops and restaurants on union and on filmore but it can be a steep walk back! if you have a car or intend to travel by taxi this shouldnt be a problem. if youre relatively fit and enjoy a walk (uphill and down) then you can actually get about everywhere ... and its the best way to explore. we walked to-from fisherman is wharf lombard st ghiradelli square presidio park. it will keep you fit! we had a wonderful first stay in sf and would recommend all the following: cable car ride alcatraz tour --ers game cycling the golden gate bridge and mexican food in the mission.',happy
id32837,' my husband and i stayed at the double tree in san jose while i was there on business. from check-in to check-out - days later everything was just lovely. the front desk staff was very friendly and helpful the valets were extremely polite and very fast always asking if we needed directions anywhere. our room was very spacious and the two sinks in the bathroom area were an added convenience. the beds are very comfortable and we never had a problem falling asleep. everything seemed very clean and well kept. we needed a refrigerator for my husbands insulin and one was delivered within about -- minutes of our request. we also had a telephone that didnt work and their serviceman came very promptly to resolve the problem. about the only complaint i have is that the jacuzzi could have been a little warmer. i cant say enough about the san jose double tree. wed definitely stay there again.',happy
id32838,' after staying in las vegas for - nights before arriving at this hotel our hearts sank! we were sent to the beach buildingaround the corner away from what few facilities there were. hotel is old shabby dated. i wish i had taken notice of the trip advisor comments i had read before and changed hotels before we went. we did enjoy our visit to san francisco as we still went ahead and did all of the things we had planned today but what had been planned as a trip of a lifetime -- months before was certainly marred by this hotel. if you have any doubts about this hotel after reading the comments change your booking!',not_happy
id32839,' everything about the hotel was absolutely perfect drinks by the fire in the lounge beautiful room (we stayed in the loft on the -th floor) and the location is prime. the only problem that i had about the room was that the heating-ac was not working correctly. i turned the heat up before i showered and then turned it back down to -- before i went to dinner and when i came back about - hours later the room was at -- degrees! i opened both windows and turned on the ac because it was so hot! the temperature never truly returned to -- degrees unfortunately but that did not affect my overall view of the hotel. i would definitely stay here again just make sure the heating-ac is working!',happy
id32840,' i booked a two-night stay through hotwire and after the hotel is name was revealed and because their website looked enticing booked a room for an additional night directly through the hotel is website for an even lower rate. the hotel was a massive disappointment from the start. on checking in i was assigned to a --th floor room with an improperly-installed a-c window unit and a gaping hole in the a-c accordion sheeting through which the freezing november air entered. i asked for another room and was given one on the -th floor with a panoramic view of ...a brick wall. the heavily-discounted hotel site rate suddenly made sense - these dark cave-like rooms could most likely never be offered at full price. the furniture in the room (as well as the cramped public areas and hallways) was shabby and worn. the scented candles in the lobby at night were overwhelming even the piano looked tawdry. the left elevator in the lobby seemed disconcertingly rickety. while my hotwire booking was made and paid for easily there was a payment glitch with my payment made directly to the hotel and the hotel sent their security reps - two thug-like men (as seen through my peephole) to my room to investigate (i am a solo female business traveler). fortunately i had enough cash on hand to pay the hotel for the non-hotwire night while waiting for my bank to sort out the error and get me a new card on the next business day. the absolute worst however for any business traveler or anyone who plans to spend even a fraction of the day working in their room was the incredible constant loud noise made by the housekeeping crew an endless barrage of banging doors trolley noise loud chatter etc all of which was amplified in the hallways. a horrendous demoralizing experience at on the ave overall. ill urge colleagues and anyone i care for to stay far away from on the ave after this experience. it is another unhappy hotwire experience also i wonder if hotwire customers are routinely assigned sub-par rooms which cannot be sold easily on the open market and if hotel guests who purchase through hotwire are treated dismissively or differently? are others who purchase through hotwire receiving superior-quality rooms?',not_happy
id32841,' the room and hotel were as to be expected for the price - nothing special but nothing to take issue with either. the hotel is actually farther from the airport than i had anticipated which would have been okay except for the shuttle. it took a little under an hour from the time i arrived at the shuttle pick-up location to the shuttle actually arriving to pick me up and then we went to other terminals and rounded up various other guests meaning it was almost two hours before i arrived at the hotel. those wanting a quick in-out or those arriving after a long journey like myself might do better to either skip the shuttle or find a different hotel.',not_happy
id32842,' we stayed at this hotel for one night prior to leaving for a florida weekend. we got an exceptional rate via hotwire.com. we really enjoyed the accomodations. the suite was large clean and modern. we had four adults in one suite with plenty of room. the two hour managers reception with free open bar and snacks was very nice. i am not aware of any other hotel that offers this amenity. we had dinner at the embassy grill restaurant which was very good and reasonable in price. the atmosphere was tropical throughout the building and calming. they offer free parking and shuttle service to the airport. this hotel is nicer than the sherton suites which we have stayed previously. we will definately stay here again.',happy
id32843,' the hotel rooms are very clean and the location is very good for walking to many destinations. also unlike a lot of more expensive nyc hotels this hotel benefit offers quiet rooms because the block of --th is not a busy block. no sirens horns etc. it is just a hampton inn and not the ritz but for the price it is a very good place to stay.',happy
id32844,' we are a two adults three kids family some times a problem in hotels. they are truly large rooms with separate walkin wardrobe large enough for - large suitcases and separate bathroom (again large). we had two double beds and a foldaway. very clean and fitted out well. great spot. great location.',happy
id32845,' this was the worse hotel i have ever stayed in and prompted me not only to check out early but also to write my first hotel review. for $-- a night i stayed in a room that: - had warm but not hot water so i could never take shower without getting cold and i had to wait about --- minutes before any warm water came out of the faucet in the first place. - was non-smoking but directly across the hall from the smoking rooms so that the smell travelled into my room at - am when my neighbors decided to light up. - was darkly lit smelled strongly of cleaning detergent and had stains bed cover - was cleaned by very polite housekeepers but a remarkably rude and unfriendly staff. today i checked out of the hotel and for $-- less a night am staying in a friendly clean chain with warm water a sauna and a room that reminds me that my travelodge experience was rare and not to be tolerated.',not_happy
id32846,' my out-of-town friends loved being so close to times square yet could not believe how quiet it is here. essentials such as bedding quality cleanliness and decor are right on. the iroquois is now the only place they want to stay.',happy
id32847,' my wife and i spent our honeymoon night at the chatwal. this hotel by far provided us with the best experience we have ever had in a hotel stay. first the service was exemplary. both elizabeth and christine were warm and inviting and made sure that everything was perfect. they both were wonderful with checking us in and out quickly but at the same time engaged us in friendly conversation without any generic small talk. they were authentic. the rooms were immaculate. we were given a junior suite with some light refreshments and a hand-written card congratulating us on our wedding day which is something we have never experienced before in guest service. the bathroom was spotless spacious and all amenities were provided without need for request. the bed was extremely comfortable with top of the line linens and a cozy mattress. the fact that everything was able to be controlled by the phone (e.g. shades lights) was also very convenient. youd be foolish to book a stay anywhere else if you are willing to spend a bit extra for a luxury experience.',happy
id32848,' we spent - nights at the eliot hotel arriving june --. from the moment we checked in the staff was courteous and efficient. i don`t recall ever staying anywhere with this kind of service. our room was a suite with the bedroom seperated by french doors. it was very well appointed and quiet if the windows were closed. the eliot is situated in a very pretty neighborhood with many brick homes and apartments and it fits right in. it is quite old but they have done an excellent job of blending the ambience of the past with the conveniences of the --st century. the king size bed was very comfortable. our son was with us and the sofa-bed in the sitting room was not as comfortable but they were kind enough to provide a foam pad when we asked which helped. cabs are readily available at the eliot and the subway is only a couple of blocks away. it is very convenient to fenway park and shopping and restaurants. all in all the eliot is a wonderful hotel perhaps the nicest we`ve ever stayed in. it is a little pricey but all boston appears to be. in this case you do get what you pay for.',happy
id32849,' we live outside of chicago and wanted to spend a night downtown. we searched over trip advisor is site to search for a hotel that would suit our weekend visit. this is our first trip ever staying downtown and wanted to make it a nice event. our family of - adults & - teenage children stayed at chicago is sofitel for a saturday night stay. we booked this stay last minute and requested an upper floor for a view. when we arrived we were given a room on the -th floor and asked if at all possible could the agent somehow find another room on an upper floor and we understood booking this last minute didnt guarantee our request but the agent searched for us and did find a room for us. the hotel was near full capacity according to the desk agent. we were on the --th floor...beautiful view. the room was small & very clean and very unique in a sense that it did not match other hotel rooms that we have stayed at. very retro and just different. we liked the dual a-c in the bathroom and our sleeping quarters. so if you wanted it a little warmer in the bathroom that was possible. the lobby is very retro and roomy. we ate breakfast at the restaurant on the main floor because others on this site recommended it. it was a nice experience. french cuisine for sure and we noticed that many visitors in the lobby were french speaking. we give this hotel - stars based on - because no one scores a perfect -. because there are so many other hotels downtown we would probably try another for variety but would l--% recommend this to anyone who wants to experience chicago in a different setting. one more thing the hotel is close to everything. rush street oak street michigan avenue water tower place . you have it all at this location. go for it.',happy
id32850,' fantastic location great room and unlike other reviews thought bathroom size was fine. had room on --rd floor so fab views over city. friendly helpful staff. would use again. as for the adjoining shopping mall what more could - girls ask for? highly recommended.',happy
id32851,' came to dallas to see a couple of texas ranger baseball games with two other --+ adult friends. the area is far from the ballfield in arlington but close to most of the nightlife and restaurants that dallas has to offer. the pool is small and the gym is marginal but the amount of space in the suite made up for these small concerns. we paid $---- night which was about $--.-- more then the other hotels offering a single room. the air conditioner worked well enough to cool the entire room. housekeeping wasnt exceptional but adequate. staff was friendly and helpful. the included breakfast was also very good. if i returned to dallas id certainly stay here again.',happy
id32852,' this was the first time we had stayed with this chain. we needed a hotel close to the airport as we had been travelling for over -- hours. we were offered a very good rate and found it easily in a road consisting of airport hotels. very large car park which was full. check in was quick and our rooms were large and comfortable. large breakfast area with good breakfast selection. would happily stay here again.',happy
id32853,' this is bar far one of the nicest hotels in san antonio. i agree with another reviewer that it is very similar to the w but not a cheap version. i usually try to stay at a w if im in a city that has one but this hotel won my love as well. we experienced no bad service the rooms were not too dark for our taste and the concierge was so very helpful. if you want to use the spa services make your reservation in advance as there is only one spa room. my services were very nice! i will stay here again no doubt about it. the hotel is not right on the main part of the riverwalk which is a plus as well. also you can walk to the convention center...not far at all. in fact you can walk most anywhere in the downtown area from hotel valencia. try it out...you just might like it.',happy
id32854,' we can not recomment the millenium un plaza. we had booked several months in advance and the hotel knew we travelled with - kids (age - and --). and they gave us a smoking room!! we had to stay - (of -) nights in the very unhealthy room untill the hotel where able to find another. you must be very patient if you need any help or have any questions. concierge where unavailable all afternoons when we stayed there - and only one person in the reception dealing with everything so big queues. dont expect a lot from the pool. it looks much more fantastisc on their web site than it is. much smaller and old. only good thing is the location the view and the very friendly (but busy) staff!',not_happy
id32855,' great location right by the restaurants and bars in the gas lamp district! also a really close location for jogging by the water front which is just gorgeous. the hotel is beautiful and the staff is so kind!',happy
id32856,' we had planned to stay for a night before an early flight out of memphis. the staff at the hotel was very friendly and the hotel seemed pleasant though older. however our family (with young chidren) was harassed on the street walking in from the parking garage and the empty buildings and empty liquor bottles on the streets around the hotel made us feel concerned for our vehicle as well as leaving in the dark the next day. not the hotel is fault at all but this is not an area you will want to walk around.',not_happy
id32857,' what a big gorgeous room. big tv on the wall huge floor-to-ceiling window cool set-up in bathroom with toilet and shower separate from sink and with great toiletries. a security guard occasionally strolled down the hall and it all felt safe. when we checked out the desk clerk printed out mapquest directions to easily get us out of town. we had never been here before but got the $-- per night deal and each received $-- bonus cash. also you can easily walk to one of the many restaurants nearby.',happy
id32858,' the magnolia dallas is my first and only choice for downtown lodging. it is conveniently located and has its own historic charm with all the services travelers are looking for. the magnolia dallas offers a great value meaning what you pay compared to what you get . hint: ask for a corner room the views are fabulous! the staff is genuinely appreciative of its guests and go out of their way to ensure you are satisfied with every aspect of the services.',happy
id32859,' our family stayed here one night after arriving in lax before moving onto redondo beach our flight got in late and needed a clean place to sleep and refuel before going to our final destination. the hotel staff was very accommodating. when i called down and asked for a cot they quickly brought one up and we were not charged anything for it. the internet was suprisingly fast they must have a router on each floor. the continental breakfast was by far the best part of this hotel. it was by far the best ive ever had. the pool was difficult to find the only indication of where it is is in the elevator on the fourth floor button it says pool when you get off at the -th floor it gives you no help as where to go next after wandering a bit we went back down to the front desk and asked. the pool was adequate nothing special. the decor was --s. it did nothing for me at all. but it wouldnt stop me from staying there again. we stayed on the -th floor and couldnt hear the traffic or the airplanes. we asked for a later checkout and they gave us a -pm check out with no hassles whatsoever. the shuttle makes it easy to get to and from this hotel. although it is a busy hotel because it is an airport hotel it would also be a great base point for visiting la considering the price we paid $-- for the night. there is a subway across the street a taco bell and pizza hut next door and a mcdonald is less then a block in the other direction. all in all im very with our stay here especially for the price and would stay again.',happy
id32860,' the location was excellent central to both theaters and subway transportation. hotel was quiet clean and the staff was friendly and quite helpful. have been to nyc often this was the best of all hotel e periences.',happy
id32861,' just back from a one-night stay celebrating my twins --th birthday. i brought each of their best friends so having separate sleeping areas (i have boy-girl twins) was necessary. i mentioned to gracie who checked us in - early i might add that i had lunch reservations at a local restaurant to celebrate the birthday - and she came back with five separate $- starbucks gift cards for us each to enjoy a hot chocolate after touring the city. and then later when we returned to our room a beautiful washington dc gift basket with tons of treats awaited us with a note from gracie saying that she just loves birthdays and hopes that we have a great stay! i bet the gift basket was worth at least $--- - the kids loved it and felt very special. in addition to gracie at the front desk absolutely every other staff person we encountered was amazing. i had a nice chat with an engineer in the elevator who was very busy but still cheerful and kind. the hour was very crowded and the bartenders kept their cool and served cocktails (and shirley temples) quickly. the breakfast was also jam-packed (between -:-- and -:-- - the line slowed down at -:--) but i could tell that they had taken every step to quicken the process as best as possible. the restaurant remained clean and calm even though every table was full. the room was amazingly clean - i had stayed here years before and it still seemed like new. the view however has changed as a large building was outside our bedroom window - when it is occupied one will be looking directly at an office. we ordered room service for dinner (pizza and burgers) which arrived in -- minutes; the food was very good and very hot. i orderd two -- pizza for the kids but one was enough to feed four. i set the room service tray outside our door and it was removed within -- minutes. (i have stayed at -* properties and have been greeted by old trays the next morning). the pool was very crowded (even at --pm) but this was a big week for family vacations. however it was clean warm and there were plenty of available towels and chairs. my only gripe is that the internet kiosks were filled with kids playing games and on facebook. there should be a policy for kid usage on the computers - many parents were at the hour while their kids were in the open lobby amusing themselves on the computers. i wanted to research our plans for the next day and had to wait for a -- year-old to finish his webkinz game. the location was great - but does require a bit of a walk to the mall. we walked the first day (a straight shot down --th st. past the ford theater to the natural history museum) but used a taxi to get to the far part of the mall (the botanical gardens) the next day which was $-- for five of us in one car. i asked for a late check out and they happily agreed. we left the room at --:--pm and the valet brought my car around before i reached the lobby and was very helpful with directions. parking however was pricy - $-- overnight with in-out valet. next time i will park at the center city lot which is much more reasonable and just across the street. all in all - a great stay and wonderful location in dc to bring kids.',happy
id32862,' great location that was easy to get to and easy from which to get to the attractions we wanted to visit. this hotel had all the amenities of a large chain with the personal service of a family-run place. whenever anyone needed anything (i observed others in addition to our own requests) there was no checking with a manager or delegating to another department it just got done. plain and simple. the room was large very clean and comfortable. the kitchenette was a very nice added convenience. often when away from home you may wind up wasting half your dinner since youd have no way to store or heat leftovers. a fridge stove and microwave (as well as dishes and cutlery) allow you to really enjoy the rest of your meal as a late night snack. there was also a huge walk-in closet which doubled as a changing room for us. very helpful. there was also a coffee pot (with coffee) a safe for valuables and the tv showed tv programming rather than ads for what else you could order from the hotel. there was free wi-fi throughout the hotel (lobby and every room). access to pool and fitness center were also included at no additional charge. when we checked out the room the folks at the desk told us that if we were going to do more sightseeing before heading home theyd be to store our luggage for us. also complementary. these services friendly attitude and clean comfortable lodging make this exactly what im looking for in a hotel stay.',happy
id32863,' we stayed at the st. anthony as a istop over on our way to corpus. i found it online and chose it because it is approximately - blocks from the alamo and - to the riverwalk. i was not prepared for how beautiful this place is! even the garage for valet parking is fancy! we were treated like royalty from the moment we got there. from the bellhop the valet to the front desk everyone was accommodating. the bed linens were spotless the bed very comfortable loved the huge tub. the history of the hotel is grand and the interior designs romantic. ive already recommended it to a couple who are marrying soon. the room was reasonable and it felt like the walls were cement hence very quiet no road noise no elevator noise or other guests going up and down the hallway. some of the features are reproductions but i sure wouldnt be putting antiques in there to get torn up by guests. we walked barefoot on the carpet no stickiness. the bathroom was spotlessly clean. loved the old timey closet for clothes. you have your own ironing board and iron and hair dryer. the bathroom supplies were nicer than your average hotel. we missed the buffet because we slept in. but we paid for the regular breakfast and it was good fair price good service with a coffees to go. we are definitely going back hopefully sooner than later. if you like the upper scale modern hotels this may not be what you are looking for. but if you love history and are a romantic this is a must stay!',happy
id32864,' my husband and i stayed here for - nights sept. -----. we were very pleased with the location. save neighborhood also for walkin after dark. the motel itself had a small room dont forget it is a travelodge. but it has a good overal feel. in a lot of other city is you would pay a whole lot less for a room like this that is the result of being in a city like sf. afcourse we tried to spend as little time as possible in our room....your in san francisco!! free parking is a big plus in this city. we did not touch the car in - days. breakfast was typical motelmuffins you know what i mean and (for us) below adverage. so we left that for what is was and ate breakfast elswere. what made our stay the best is concierge raymond. he is so passionate about his city! he is willing to explain every detail to you. took a map and drew out al the different bus and cable care lines with different colored markers. dotted in the numbers of the buses. that was great and very convenient. we did not have to worry if we were going in the right direction. and thus able to see and do everything we wanted. raymond gave such great tips on what not to miss after listening to our preferences! also on dining options. he told us he tried more that --- restaurants. there is a street within walking distance called chestnut and there are a ton of good restaurants and coffeeplace (like a starbucks). we liked that street and the atmosphere a lot. eat at a very good italian rest. called parma. nice to be by foot so you can drink a glass of wine! would definitly stay again and raymond (and the very nice weather blue skies and warm!!!) made our stay extra special',happy
id32865,' the hotel is fantastic. well worth it is five star rating. however some of the staff are in a word rubbish. i went to the bell desk to arrange to have our luggage collected and after explaining - times i thought i had got through to him. sadly i was wrong. when they hadnt shown up at the correct time i had to call down it then took a full -- minutes for someone to arrive. we were then left on the curb to sort our own transport. eventually after another -- minutes i managed to flag down a cab. very poor service from a five star establishment that is supposed to be the flagship brand of the group. ive mentioned before i spend over --- nights a year in hotels. this should have been the best of them all but sadly it wasnt. when i stayed in the same branded hotel in paris it was outstanding. i can only give this - stars and i hope it was just unfortunate how we were treated whilst leaving. all the other staff encountered were outstanding. the bellmen and doormen werent.',happy
id32866,' traveled to the arizona grand resort with my wife who had a conference there. we arrived at the resort a few hours ahead of the check-in time but we were able to get a room upon our arrival. that room had some issues and we were immediately upgraded to a villa room which was greatly appreciated! i would have been disappointed if we werent provided with an upgrade given the issues -- the upgrade shows that the resort cares about the guests. our villa room had an amazing view of the golf course and waterfall area (slept with our balcony door open every night to hear the water) -- it was also very nicely decorated had a refrigerator and microwave and a very comfortable bed. i recommend buying some groceries at the fry is less than .- miles away on baseline (not the one across from the resort as that is a fry is electronic store). we heard about some issues others had with standard rooms but again the villa room was exceptional! we liked the villa room so much that i researched the cost of purchasing one -- about --% of them are already sold including unfortunately the one we stayed at. the early check-in provided us with an opportunity to use the waterpark -- we certainly enjoyed it!! it was only open for that day (saturday) during our stay. i dont understand why it couldnt have been opened on sunday too but we werent expecting it to be opened at all so at least we had a few nice hours there. the water park was a very nice amenity for the resort guests -- we are already thinking about returning when it is open more. i like the fact that it is only open for resort guests! the other amazing aspect of this resort was the fitness facility -- the best i have ever seen at a resort. it easily compares to any private workout facility out there. shooting baskets was a nice break. i wanted to use other aspects but decided to be lazy instead. we didnt use the spa so i cannot comment on that area. we also enjoyed the fire pit areas outside of the main lobby -- very nice section to relax at. we have stayed at some other resorts in the phoenix area (e.g. camelback inn) and the arizona grand resort with a villa room certainly compares favorably to the others. the only area of improvement would be to have some floats available to use at the pool areas. thank you for a wonderful stay!',happy
id32867,' i made reservations here going on the mostly good reviews. they hotel i typically stay in copley squared was full and allot of other reasonably priced in the area so i needed an alternative. let me start by saying i am a very basic needs type of person. i am a no frills type of person. just want somewhere clean and safe. i showed up at this hotel. not a good neighborhood at all. way outside of the city center. definitely did not feel safe being a single woman. thankfully a relative offered to put me up for the remainder of my trip. keep in mind i did not see the rooms and cannot vouch for the condition but the hotel has seen better days a long time ago. the pictures on their website are very misleading. so in the end i had to sacrifice $--- since i didnt cancel --hrs in advance. that is allot of money for me down the tubes. i guess you get what you pay for. free parking right on the t and breakfast under $--- is too good to be true. i would not recommend this hotel to anyone.',not_happy
id32868,' this was our first visit to nyc and we relied on tripadvisor for accommodation reviews to choose the hotel we booked. im glad we did! the standard double room we booked was quite large and very clean and the bed was very comfortable. the staff were extremely helpful and friendly. the location is perfect - right in the theatre district and only a few hundred metres to times square. we ate dinner in the hotel restaurant one night (pigalle) and it was very good - very convenient for an after show late dinner. i would definitely stay here again and will recommend to family and friends travelling to nyc.',happy
id32869,' stayed at hotel for my great niece’s beauty pageant. my daughter told them we had a baby and needed extra room for his bed and at no extra charge they put us in a larger room. if that wasn’t enough they put us where the noise would be less….. very very clean and an awesome stay. the employees who worked there was about the best i have ever dealt with.',happy
id32870,' the location is excellent right in union square with much more expensive hotels right beside it and across the street. the building itself is a lovely victorian which is clean and updated but retaining tons of character. the rooms apparently really vary in size. we got a room with a private bathroom (shared bathroom rooms are also available which are very cheap). we tried three rooms before we found one we could settle on. the first one had a lovely bay window with window seat but was on the second floor and was very loud (there is a bar on the first floor of the hotel) and the top blanket was stained. the second room was way too small. the third room was slightly bigger although had no view at all as it faced the wall of the hotel that was on the other side of a small alley and we kept the blinds drawn so other guests could not look into our room. all that said the room itself although tiny was very efficient with the tv mounted on the wall the sink in the corner of the room and a decent washroom and closet. with the exception of the first room is bedspread everything else in the rooms was very clean and modern. the bathroom looked new and was spotlessly white. it was a very convenient location and the bed was comfortable. we had a double bed and we were told we could pay to upgrade to a queen or king size bed but we didnt bother as the point of staying there this time was the extremely cheap rate. the rate we got was under $--- a night which is ridiculously cheap in downtown sf especially at this location so we enjoyed it for what it was and spent the extra money on food and shopping. usually we stay in luxury hotel rooms so this was an anomalous experiment to see if we would enjoy saving money in a cool budget hotel going as budget as possible to see what we thought and it was relatively successful. we were comfortable enough but well probably go back to the four seasons or st regis next time around. i would recommend this hotel for people who are looking for a clean budget option though.',happy
id32871,' although it is slightly out of our way--friends live in dupont circle-this charming hotel has nice big bright rooms excellent mattresses and a lovely european-style feel. we have stayed here four times and have always been delighted with our stay.',happy
id32872,' the following is my original review of our stay and i stand by my remarks as the true respresentation of our stay. however i will say that the management of the canterbury hotel has been very responsive after hearing my concerns. i would have preferred that employees at the time had felt empowered to make decisions to correct issues and deal with problems; but that said the manager and general manager have made considerable concessions to us and to my son and his bride in the interest of service recovery for which i thank them. _______ we were looking forward to this stay as part of my son is large wedding party. however the customer service was poor for a place of this caliber (and price!) and considering we had filled -- of their -- rooms! aside from poor customer attention the facility itself is lacking and the rooms are not up to the expected standard. some examples of the lack of meaningful customer service: - no valet was available to unload our vehicle and take our belongings to the room so i schlepped everything up myself. i even passed staff members on my journey and was not offered help - night staff was lackadaisical with one staff member rude to the point of being surly; he couldnt be bothered with requests – he was too busy surfing the web on the computer in an alcove by the desk. the night manager left my son and his new bride in their full wedding regalia sitting on the floor for - hours at - am when the door to their penthouse suite wouldnt open! - room service staff was unhelpful and generally rude - we requested an iron be sent to our room; an hour later we went down to the desk to fetch one. the facility itself is not up to par either although the lobby area and tucker’s bars are both very nice. the rooms are tiny dark and hot! (our room was so dark -- bulbs that were of low wattage or missing -- that we had to iron in the hallway.) the outlet in the bathroom didnt work. our daughter is room had no working light in the bathroom at all; she and her husband had to insist on a room change several hours into their stay. fixtures throughout looked worn. the keycards routinely malfunctioned necessitating trips up and down to the desk. and the pièce de résistance -- there was roach crawling on the floor. all in all this was not the stay we’d expected or hoped for at a boutique hotel !',not_happy
id32873,' i stayed there for business the property decor and carpets are dated so i was not impressed with the hotel but what saved my stay was the wonderful assiatnce i received from the concierge mary mastrobuoni while i was needed directions printing and computer advice she is a gem there! i hope the htel goes to renos otherwise.',not_happy
id32874,' staying at boston park plaza for - nights from october --th. really made our - nights stay in and around boston perfect. the staff at the lobby were great fast and helpful. but our stay was made perfect by the concierge staff. what a great people they have there. every little thing we asked about was handled with smile and professional manners. and the service went beyond that. even if some rooms may be little run down and the walls could be thicker everything was clean and beautiful. location is great just by arlington station and so nice to be able to walk every direction to something nice to see. this was our first time in boston area but we will definitely come back soon and of course we look forward staying that time again at boston park plaza.',happy
id32875,' i just loved everthing about the marina motel my daughter and i stayed one night for mother is day we wanted a place where we could take our pets our room had the kitched we made a wonderful pasta meal walked to the near by very clean beach with our dogs perfect mother is day weekend!',happy
id32876,' we bought a package that inclued the waterpark and passes to the children is museum (which is huge and fun). we arrived early to pick up the museum tickets and the staff couldnt have been more accommodating. they were very nice the whole time we were there. we had a lot of fun in the waterpark with our school-aged kids. - of the waterslides are completely in the dark which was sort of like flying through space while blindfolded. the third waterslide is fast but great for the kids. it was pretty easy to keep track of the kids who jumped from slides to the lazy river to the other areas a lot. one note: the restaurant has free meals for the kids (and will even give you more than one meal per child for extra hungry kids)--the breakfast buffet was fine plenty of variety for us. at dinner - of our meals were fine (salads and steak sandwiches) but the taco salad had what appeared to be raw beef in it---although the manager assured us that it was the red seasoning that we were seeing we still couldnt eat it. and our server agreed that it didnt look right. the hotel rooms were a bit dated and in need of freshening but were clean. our experience was overall positive.',happy
id32877,' this hotel is lovely and clean there are however some points i must make to make this a fair review. we had a quiet room at the back of the hotel the a-c unit is direct to the outside so some street noise can always be heard..what you do need to bear in mind though is that this is new york city there will always be background noise. the room itself i felt was small (---) as was the shower room. what we did miss was a bath after pounding the streets for hours and hours personally we would have liked a relaxing soak but that is very personel preference. we cannot however distract from the very personel service that this hotel offers. turn down every evening with chocolate bar wine and cheese complimentory -pm--pm every evening and the very high standard breakfast offered every morning was a real bonus. all the staff were extreamly helpful polite and courtious throughout our stay and find it hard to believe that some reveiws have been negative towards staff here we greated everybody in the same way we were greated every time we walked through the doors and never had a discourtious word said. i have to say with this hotel it is the little extra touches that make your stay very special nothing too extravigant but you are made to feel that little bit more welcome than some big chain hotels. this hotel isnt cheap but for the service you receive is worth those couple of hundred more. we had a complimentiry bottle of bubbly included in our stay and the front desk made sure we received this. all in all i would book to return to this hotel as the location is fantastic and central and the little extra is make your stay that little bit more special..... tony is italian next door good pasta reasonable prices $-- for pasta and meatballs enough for two be warned the beers are expensive $-.-- for a corona also spankys bbq just up the street is worth a mention just what youd expect from an american eatery reasonable beer good ribs and chicken and the service and staff very good. we loved nyc and will be making a return journey sometime in the future and if the prices at cassablanca stay reasonable will book to stay there again. joanne and martin mcgee west yorkshire.',happy
id32878,' this hotel is so impressive on arrival. the grounds and lobby area are quite overwhelming. our stay in ths hotel was for - nights but was too short. did not have time to avail of the pool area and fitness centre. bedrooms are very spaceous with all mod cons. could not fault this hotel in any way. great reataurant across the road so busy you probably will have to queue event for breakfast but worth the wait.',happy
id32879,' we stayed here for - night & found the room & premises to be extremely neat & clean and such a value!',happy
id32880,' i was very warmly greeted when checking into the hotel. the lobby is warm and inviting (nice lounge area and restaurant). the room was very large and featured a sitting area with a refrigerator. the furnishings were a bit dated but very functional. the thermostat worked to my satisfaction. a flat screen tv was in the bedroom (although the analog signal piped in left a lot to be desired). the king-sized bed and pillows could have been better but not terrible (if youre looking for a heavenly bed look elsewhere). it was really a very nice room with nice accomodations in the lobby as well. the deal killer was the internet. this hotel has a modest connection available in the lobby. nothing in the rooms. dont bother calling support (not hotel staff...a -rd party). after an hour of humoring the level - tech support i knew it was not going to be remedied during my stay. if i had it to do over i would request a room on the -nd floor and deal with the lobby noise. this really needs to be addressed by the hotel. if this hotel had internet my rating would be - or - out of -- as it is ------ is all i can give you.',not_happy
id32881,' after arriving very late one night early this year i found that the liberty was overbooked and could not accommodate my reservation. so why the - start rating? the manager came out to apologize and offered me the following; a free night in their sister hotel a voucher for another free night at the liberty the next time i was in town and $-- cab far to get to their other location. great start but it didnt end there. i decided to redeem my voucher during a short family vacation but i realized that it was only good for weekend nights. i spoke to one of the managers and asked it they could honor it for a weekday. after a brief hold they came back and said that they could. i then asked if the room that i had could accommodate a cot. it did not but she said that she could upgrade me to a suite for no additional charge. finally when we checked it we were offered champagne and we were sent warm chocolate chip cookies and a bottle of wine once we were settled in our room. all of this at no charge! add the cool prison theme and beautiful atrium and you get - stars! we will be back!',happy
id32882,' i recently tried to surprise my hubby with a romantic weekend . i wanted to try somewhere new. we usually atay at the mark hopkins or the fairmont sometimes marriot. the pictures looked like a cute boutique hotel. it is not cute ! the place is at best an old motel with a paint job and garage grade carpet. the beds are hard the furniture is cheap. i feel sorry for the employees who are actually so nice and helpful. they werent surprised when we came right back down to check out. on expedia it had a - rateing so i thought why not. the worst part was no parking the guests are expected to go out into the nieghborhood and find thier own parking. they couldnt offer any tips for where to go. the sad part is the mark hopkins was only $--- more than this dump.',not_happy
id32883,' ive had better experiences in cheap motels. i traveled with two other guests and we had two hotel rooms in separate towers of the hotel. over the span of - days we were moved to - different rooms. some rooms had no cold water doors would not lock and to top it off in the final room i had to take a cold shower and was pelted with black funk out of the shower head. this black stuff caused my skin to break out in a rash. i confronted the hotel manager about it and he only offered to move my room (for the -th time.) i refused to stay another night and they would not refund any money. i told the hotel manager i was going to file a report with the health department and he said go ahead...i dont care...they wont do anything. oh by the way when youve had enough of this hotel and you try booking another one online youll quickly find out there is no wireless internet and the wired internet is outrageously priced. emergency lights were burnt out and there were bare wires exposed in the hallways. i only encountered one nice staff member during the entire stay and she was terrified of her bosses. if every hotel in chicago is booked go to the slums and sleep on the streets...youll probably be in better hands.',not_happy
id32884,' nice being able to walk out door of hotel and hop on the metro is red line. this revitalized area of washington has everything you will need to make your stay comfortable...restaurants and a nice clean grocery store and a drug store....all within walking distance. staff has been helpful and friendly the rooms are clean and inviting.',happy
id32885,' hotel was clean and welcoming and they had a lift which was great. the day long free tea-coffee-hot chocolate in the lobby was a nice touch. staff were very helpful with directions and any other information i required. there is a seven-eleven just around the corner and arlington station on the green line is just as close to walk to as backbay station (if not closer). boylston and newbury streets and the boston commons are within walking distance. we were on the -th floor and didnt get any noise from the street below even tho there is a very popular bar in the hotel called fritz . we had a twin room and were a little cramped for space but since we only came back in the nights we did not mind it at all. we did not have need to use laundry facilities so did not enquire about these in the hotel but noticed a dry cleaner just across the street. check out was at --am but they allowed me to keep my bags with the concierge till -pm when i returned to collect them.',happy
id32886,' the hotel was very good. our room was clean and well appointed. we tried to get two adjoining rooms but the best they could do was rooms a separate floors. self parking was conveniently located in a multi-floor garage across the street. the hotel was close to the city train which we used each day to go to the convention center.',happy
id32887,' we stayed here feb -----. i booked them through priceine at the fabulous rate of $--.---night. (we bid $--.-- on a --star hotel and amazingly it was accepted.) contrary to what other reviews said i found the customer service from all staff i encountered superior. even staff that were not directly helping us were very friendly. as soon as we arrived which was only -- in the morning we were helped by an extremely professional and friendly girl who found us a room even though it was many hours before check-in. someone made a comment on this site that they were treated poorly because they had booked thorugh priceline. i felt like we were treated like wed paid full price. if any hotel treated us with less respect just because we got a great rate i also would be turned off by the hotel but this was definitely not the case for us. we also needed help from the concierge and he was great. i loved that we were able to leave our luggage at the hotel for several hours the day we were leaving so we could walk around the city after check-out. our room was immaculate and large. and we only had a standard king room. our bathroom was large. you could tell that the bathroom had been updated because the tub faucet and lever to turn it on were very outdated. i could have cared less but i know others who read this can be very particular and thought it would only be fair to point it out... the only thing wrong with the room was one of the closet doors was broken. it was off its hinges and basically leaning against the frame. since we were only there for - days it didnt matter much to us. i just hoped we wouldnt be blamed for it! huge flat panel tv. since we dont have one at home it was a treat. large desk. recliner and coffee table. we really didnt have much of a view except of the office building across the way but i didnt mind too much. for $-- i wasnt going to complain! but from the way the east and west towers are situated i think if you check in at the east tower you have a better chance of getting a view of the lake... we checked into the west tower so i think that is why they put us in a room there... oh yeah and the bed was so comfortable! except for some late night partiers that woke us on sunday morning about -:--am in the hallway it was very quiet the rest of the time. in fact i found the room to be quieter than our room at home. and we dont live in a city! i slept very well.',happy
id32888,' i went for vacation with my wife and we dont usually spend big bucks in hotels but this we just wanted to have fun. it was little bit expensive but it was great',happy
id32889,' there are much better hotels. after traveling down from boston we got into nyc at -(room was to be available at -) exhausted my fiance and i arrived at the hotel awaiting a quick nap instead we were treated horribly; had to wait for hours(offered us a drink from the bar but neither of us drink)for our reserved room(i noticed three other couples waiting too!) but then never got it!--we were put on a smoking floor and i have bad allergies--and our room wasnt discounted at all for this. they explained it as the people extended their stay--this means that our reserved room is taken and wed have to wait around for the next available room whenever that would be! this was supposed to be a romantic valentines day weekend and they made it nearly unbearable for us.',not_happy
id32890,' this was a great hotel for my family on our recent vacation to san francisco. being our first time in the city we were a little intimidated by where to stay so that we would be near it all. our requirements were: -. nice and clean -. one room large enough for me my sweetie and our -yr old daughter. -. close to public transportation -. safe location this hotel met all of those requirements head on! our room was fantastic we had a nice view of the city and very comfy beds. we were able to hop on the trolley do some shopping in union square and catch a cab with ease. we found that utilizing the lobby starbucks became our morning tradition as to avoid the hefty room service charges. (cookies and milk ran us $-- on the first night. ouch!) we found that a strong coffee and croissant was just what we needed to get on our way for each day is adventures. check in went smoothly housekeeping was great and we truly had a great time. my only sadface mark for them was the concierge is suggestions were useless. every time we did something that they suggested it was horrible. and they couldnt even get us tickets for alcatraz. they definately need to beef up on their skills and recommendations. one shout out though - david in in-house reservations was phenominal! he was wonderful when i called about a week ahead of time to make some minor changes to our reservations. he definately deserves some special recognition for his wonderful skills at putting families at ease when they are traveling over ---- miles to get there!',happy
id32891,' i was excited about staying in a chic boutique style hotel while staying in d.c. for a business convention. upon first impression the hotel rouge appears to be all it claims to be. but after - nights stay the last week in june through the first week of july i have a different view. -upon check in - there were articles from the previous occupant left in the closet. -ice bucket was not clean. (also there were no instructions on where to get ice...and ice is kept on every other floor--- odd.) -there were no screens on the large picture windows. do not stay in this hotel if you have children! this is a major safety issue with hotels! though they are dog friendly at hotel rouge i would not want my dog to be on a floor that high up without screens in the windows either. -temperature controls on thermostat in room were useless so i was constantly getting up and down to turn the a-c off or on. amenities- were just so so i actually ended up using some shampoos i got from the sheraton instead of their aveda products while i was there. the pillows were lousy...smooshy cheap kind. room service- though they tried to be creative with the room service menu it was extrememly restrictive...and i dont enjoy paying --.-- for a grilled cheese sandwich dinner. service- --concierge and front desk (same thing here.) - most questions i asked were aswered with something to the effect of we recommend people do that themselves. (do it yourself? get a cab? they would not call one!) or i dont know (cant you look it up? or find out? a major convention (of which about --% of their guests that week attended) shuttle was stopping a block away from their hotel and the front desk didnt know -seem to care- or work to find out.) --the front desk also took room service orders. and forgot to send mine up...forgot? they did however pay for the dinner. --the front desk neglected to tell me that they had a business center. (more like a business closet.) and when i figured out that the keyboard for the tv internet access in my room wasnt working the maintenance man who brought fresh batteries told me about it. he also reversed charges on that. ---walked too much the first day i was there and called down the next morning for a bandage for a foot blister (owie) they never brought it. i called again the next morning and got one...-- hours to get a band-aid...wow...some service. housekeeping- --very little was done too keep up the room the whole week. the complimentary newspapers sat in a heap just inside my door (i dont read them.) all week and were not removed at all! - papers!!! ---the bathroom mirror was not cleaned at all the entire week nor was the other mirror in the room that was noticeably dirty upon check in. ---the bathroom sink was wiped up twice in - days. ---vaccumming was in high traffic areas only. after - days there was a definate dust film growing under the orange bureau in the walk-thru closet and under the desk in my room. ---when i used the iron one moring and had to run out...it was not put away...and was left out the entire week. (i have to admit i was testing them on that one.) overall i would not recommend this hotel. although most of the staff was friendly intelligent and proud of where they worked i and another guest discussed the inconsistencies one day on our way to the convention center. there was one front desk clerk didnt get a name...that was very inconsistent and was the one who was who i spoke to about just about every thing that i didnt like...go figure. if you are going to be at the convention center. its too far flung there are no resturants worth going to close by no shopping (everything is embassies and the like.) and there are so many options in dc that unless red puts you in a mood beyond any other..dont stay here...its just not worth the hassle for the business traveler and definately not safe for families with children (windows no screens....i stayed on -th floor.)',not_happy
id32892,' whenever we come to chicago we stay at the park hyatt and so far we have never been disappointed. except for this time. my husband took me there for my birthday - the hotel staff was nice and friendly but our first disappointment was the breakfast. for the last - years they always had a buffet but now you had to order from the menu - the prices are just ridiculous!! for - slices of toast just - slices of regular toast with nothing else they charge $-!!!! not that we cannot afford it - but this is just insane. when it came to my birthday dinner at the famous nomi restaurant they did not acknowledge my birthday. last time i even received a gift from the hotel but this time - nothing at all. the food was less than average - but i will describe that in a different review. will we ever go back? for a room rate of over $ ---? i do not know. i am willing to try other hotels. the park hyatt to me - this time - seemed to be a big rip off!',not_happy
id32893,' we stayed here for one night and the place was ok. we were looking for something really close to lax but we didnt want to spend much since we were only going to sleep there and leave early in the morning. the place is marketed as a retro-type hotel and it definitely looks old. our room was clean and the bed was comfortable. breakfast was good and the place was clean as well. my number - complain is that our flight got in just before - am and we had to wait a good -- minutes for the hotel shuttle to pick us up. a nice police officer called for us asking how often the shuttle ran by lax and they said every half and hour. we waited for the - am and by -:-- we called again and they said we should have let them know we wanted the shuttle to be there... dont believe it is going to be there every half an hour. call requesting it specifically or youre in for a loooong wait. the driver got there within - minutes and he was super nice. the hotel has seen better days. it looks a little run down and i dont think i would choose it again but it was what we needed at the moment.',not_happy
id32894,' i reserved a room at a hotel for my roommate is --st bday bash and was not disappointed! at the front desk while checking in the guy told me that my room was reserved but it was marked down as dirty...hmm i thought is this going to be a problem?? he immediately offered to either bump me to a room with a bigger bed or the penthouse! he didnt know if there was a pullout couch in the room for my roommate and so we went up to check (i was holding my breath!) and luckily there was!! so he bumped me up to the penthouse for the same rate as a two bedroom (---$) normally the penthouse would be around --- a night! :) so ended up having an amazing --st bday for my roommate--penthouse style! im not saying every time you come here you will be bumped to the penthouse but i was very impressed with their service and the rooms are very clean and welcoming! i appreciated the very kind and friendly service at this hotel. if you need somewhere to stay come here!',happy
id32895,' this hotel was horrible! when i arrived at the hotel they claimed to have lost my reservation and instead placed me in a room with no bathroom! the communal bathroom was horrible lacked privacy and the shower didnt work. to add insult to injury the room was freezing and had no heat. all they could offer was an extra blanket. when i asked to speak to a manager the night watchman informed me that he was gone for the evening and i had to speak to him once he returned in the morning! the next day they corrected the mistake and placed me in the correct room. my question was why didnt it happen the first time. geez please stay away!',not_happy
id32896,' loved the place. the staff was very friendly and helpful. the room was clean and the bed was amazingly comfortable.',happy
id32897,' what a place this is!. just inside the rather uninviting entrance we were greeted buy the porter who took our bacgs to reception on floor --. check in was very efficient nad the roomhad amazinfly comfortable beds and a view to die for overlooking nyc and als the empire state building off to our right. the restaurant and bar weer not as pricey as i expected so we took advantage of the excellent food served in the above restaurant the staff were extremely polite and food was lovely and hot with prompt attentive serbvice. staff were more than to give advice and tips on local places to eat drink and visit. - min walk from times square and theatres. -- mins from central park and empire state building. subway at end of the block really great place.',happy
id32898,' this hotel is in a great location -- mins walk from times square. this meant that we could go out for the day go back to the hotel for a break and back out again in the evening. very clean small room but perfectly adequate for crashing out at night. area was fine to walk at night. only down side was that the breakfast that we tried on the first day was very expensive.',happy
id32899,' we used a groupon for a great rate for a weekend in dc. we were able to find street parking on the second night so we only had to park in the garage for one night. the parking is expensive but that is common in dc. the room was a bit down at the mouth. the breakfast buffet that came with the room was pretty good. the pool was hard to get to and a bit of a dissapointment. the beds were small. there is no reason they could not put queen beds in these rooms. there was plenty of room. the view from our balcony was great but there were no chairs on the balcony to sit outside.',happy
id32900,' stayed here - nights and had a wonderful time. the hotel is located near pier -- which is actually quite good because while you are within walking distance of fisherman is wharf and pier -- with all of its shops and restaurants you are far enough away from the hustle and bustle to enjoy a little serenity. the best part about this hotel is its staff. they are friendly courteous and willing to help. they always have a smile and hello for you. the rooms are well apportioned and very clean. you have a decent sized bathroom and all the necessary amenities. try not to get a room with an interior view. you are basically looking at empty space. it is pretty awful. we had a room with an exterior view overlooking the cannery with both the transamerica tower and coit hill in the background. for breakfast i would recommend either lori is diner in ghiradelli square or joanie is around the corner both are within a five minute walk. there is a restaurant attached to the hotel the blue mermaid. we had breakfast there the first morning. it was okay at best. the powell-hyde cable car turnaround is right next to the hotel. this will lead all the way down to union square. mornings and early afternoon are the best time to catch a cable car from this location as the wait can reach excess of an hour later in the day and early evening. you might actually be better off walking down a stop or two and hopping on a car there then waiting in line. the cars tend not to leave fully packed. there are numerous restaurants in the area. i would recommend walking down columbus avenue toward little italy there many restaurants and cafes well worth your time. san francisco is a great city to visit and the argonaut is an excellent place to stay.',happy
id32901,' stayed at the ritz this past weekend - beautiful room - wonderful service and attentive staff!!! cant wait to go back again!',happy
id32902,' i was going to columbus and not looking for the ritz just looking for a clean place to stay that i can bring my dog. the price was great they allow pets and free wifi i just checked into the room and had to use the facilities the toilet was plugged and backed-up so i called the front dest (this was a fri night app -:--pm) the guy at the front desk asked if it could wait till --:--am the next morning when the maintance man comes in i said no ..... i need it now he said he would stop over a few minutes later there is a knock at the door i open the door and the desk manager tries to hand me a plunger i said i dont use that he said he doesnt either. i said you have - choices you fix it now get someone to fix it now or get me another room. he got me another room that had just been renovated but i had to go to the -nd floor and i had requested -st floor because i had my dog and my bad knee is so had to lug the dog kennel luggage ect up stairs. the -nd rooms carpet was wet on my feet with my socks on i thought maybe it was just shampooed i took a shower then the carpet was soaked there was a leak somewhere the next morning i got a -rd room which was ok other then several spiders behind bathroom door. what a bad stay could not relax just added stress. i did call when i got home and motel - coperate said they would talk to them and did give me a certificate for - nite free at any motel - i did stay at another one near harrrisburg pa and it was a very nice clean stay there. dont stay here!!!!',not_happy
id32903,' great trip. perfect location to see hollywood. metro shopping malltour buses chinese theatre kodak.....handy little entrance across the street to the mall. great. nice helpful staff to get tickets for universal and bus tours. thanks',happy
id32904,' i travel a lot and this hotel is definitely one of my favorite to stay at. the staff are always very friendly and helpful. ive stayed in this hotel about -- times in the last year and have always gotten a good night sleep and felt very safe and comfortable. those cookies are an added bonus....although i have to spend a couple of hours in the workout room to burn off the calories which is excellent as well.',happy
id32905,' what is with these people complaining about how there was no room for their family of four? no kidding! what hotel room is that big? granted the rooms are a little smaller than average but not bad for a big city hotel. any non-suite hotel room will be cramped w- four people in it! this hotel (and all w is for that matter) are geared towards couples and upscale clients. it is not disney world. they have an image to keep up - dont get mad just because you didnt do your homework and the hotel wasnt what you were expecting . that is your fault not the hotels. also the way the bathroom opens up to the rest of the room is very sexy when you significant other is in the shower! i only have two complaints - it is not right on michigan avenue so you have to walk and while it is only a half mile it sucks in february! also the hallways were a little old and could use a touch-up. everything else was great. the service was excellent. the food was a+++. i would recommend this place to anyone as long as they didnt have a family w- them ;)',happy
id32906,' we had an excellent stay in new york and the paramount contributed to this perfectly. the location was ideal and made visiting the city as easy as it can be being less than a minute from times square we really felt in the centre of it all. the hotel itself was very conformable and our room was a decent sized double room with a spacious bathroom and the staff were very helpfull with a great knowledge of the city',happy
id32907,' i found this through tripadvisor and got a great deal on a room by booking my flight directly with american (about half of sticker price). and while i got good value there are a few shortcomings that are baked into this place. first the good: the physical plant has been maintained well enough that it looks snappy again. it is the kind of modern architecture that would have spoken of sophistication and wealth in an early bond film and then looked cheesy in the --s. (im guessing here-- but there are lots of similar places that did.) now it is possible to enjoy it all without feeling overwhelmed with the novelty or grossed out by the unfinished wood surfaces on some of the paneling the modern art etc. so that is good. also staff are courteous and helpful. food at the restaurant was really very fine if not bleeding-edge gourmet. there was a nice wine list with some unconventional choices including acceptable if expensive texas white and red that went well with the meal. the room while obviously --star and not --star was clean and well laid-out if not opulent. bed was good. on the downside there is a lot of daytime road noise even in the rooms facing away from the highway. it does get better at night. also perhaps in an effort to mask the ambient noise there is a fairly assertive batch of music constantly playing from the ceiling in the lobby. i was unexpectedly fried from my flight and stepping into the hotel didnt provide any sense of relief at all. not a soothing location in any way. to try to fix things i went for a massage at the spa next door. the actual service there was fantastic but the music was just as obtrusive. in the quiet room upstairs you actually had duelling soundtracks competing for your attention-- christmas carols coming up from the lobby and some especially exuberant buddhist-sounding stuff from the massage rooms. not restful. but overall it was a decent sleep with very good food and hassle-free staff. i think my room was quoted at $--- and with an expensive dinner and breakfast it didnt get much over $---. not bad.',happy
id32908,' we were just traveling thru staying one night. every blanket on both beds had cigarette burns. the halls and room smelled musty. would not stay again.',not_happy
id32909,' just spent - nights at the intercontinental times square and have to say the staff do their best to ignore the guests. waited -- minutes for a luggage trolley went downstairs to find trolleys empty and bellboys plentiful. they made me wait -- minutes more after i requested them to come up to my room. had a store deliver purchases to the hotel. kept asking if the delivery had arrived repeatedly told no. rang the store to find it had been delivered the day prior walked to the front desk no they didnt have it and i pointed out a pile of bags with the stores logo on just to the side of the desk. the staff had to walk around it yet still no one seemed to know anything about it. just plain incompetent.',not_happy
id32910,' stayed - nights at this ramada in december ---- for training that was held in the hotel. the hotel was your basic hotel-motel. the room was made up nice and clean but showed its age in spots. the major problem i found was that the three outside entry doors to the hotel rooms had no security locks on them but only a sign on the glass doors that read door are to be used only by hotel guest . these doors remained open and unsecured -- hours. i believe it would not cost that much to install card lock readers on these doors. the area around the hotel did not seem to be the nicest area of columbus. also the hotel needs to have more than one ice machine per floor too.',not_happy
id32911,' i was totally amazed! the quality of service and amenities were incredible for this price range. we had to check out early and they made us feel welcome in the common area until we caught our flight. it was like being in a gracious host is living room. oh cant forget --completely quiet. you would never know youre only a few feet from times square',happy
id32912,' we stayed one night on our way home to help maintain starwood status. the property is relatively old and has been updated. the designer did not consider functionality in the update. there was minimal lighting in the room and bathroom making it hard to apply make up. we had to put suitcases under the few recessed lights in the room to see at all. there is no lighting to turn off at the bedside or reading lights. the bed is in the middle of the room with sharp corners on the frame--i banged my shin. the rooms still have the feel of an old hotel. the pool area is very nice and the lunch menu was good and tasty. the property is not very centrally located to the main shopping area of beverly hills but there is a complimentary drop off service and danny the driver was very pleasant.',not_happy
id32913,' this hotel is located within walking distance of coors field (where the phillies recently won the series against the rockies). close to good restaurants the --th st mall area and within walking distance of free transportation to many of the best sights. the rooms included a kitchen area next to the tv and living area with a separate sleeping area. the entire suite was immaculate! hotel parking was a bit expensive ($-- per night). an adequate (but not mouth watering) hot buffet breakfast was included. the staff was gracious and responsive and the beds were the best! great night is sleep.',happy
id32914,' after reading about the purchase by westin i decided to give it a try while attending a function with some friends downtown. big mistake. the lobby area is grand and elegant in an old hotel kind of way but the rooms are a disappointment. we stayed in a mini suite it was smaller than a regular room at a cheap hotel. no table and chairs no microwave no place to plug in your ipod etc. rooms are old and outdated bathrooms are small cramped and dark. if you want a bathrobe in your room you must request it in advance. the beds are nothing special and i could hear clearly the conversations being held by the people in the adjoining rooms. if you want a newspaper in the morning you have to get dressed and go down to the lobby in the am to get it and youd better go very early when i got down there they told me oh we have a lot of guests so there arent any left i spoke with an employee who advised me they wont be redoing the hotel to westin standards till after june of ----. maybe well give them another try but with the marriot across the street and the fairmont a few blocks away i dont think so.',not_happy
id32915,' what a value! for $-- got over a weeks worth of covered parking free shuttles and a spacious suite! just parking at ohare for -- days was going to cost us more! this hotel really is the absolute best parknfly option at ohare. the room and bathrooms were very large. for a family with teenage daughters all trying to get ready before our early flight we could not have asked for more. we have stayed at other parknfly hotels near ohare so we know what we are talking about here. the pool was awesome and the workout room has a window into the pool. so i could keep an eye on both of my girls one swam and the other worked out. the l is right across the street for easy access to chicago. we will definetly use this hotel again!',happy
id32916,' stayed - nights at the end of april. booked a high floor room through the travel agent in the uk but the booking agent in the usa did not make the request and we were booked into a room on the -th floor. a very small room with a very small bathroom. we complained and showed the desk staff our confirmation requesting a high floor but were told that the hotel was full. when pressed a supervisor from the back office ( alain ? ) kindly moved us to the --th floor with an upgrade. this room was a lot bigger with a nice view. so far so good. this hotel has stacks of history character and charm yet seems lacking in lots of other ways. there were conventions-events on each night of our stay leaving guests with no access to the lounge-lobby area. it is the little touches which separate the good from the mediocre and the roosevelt seems to have lost it is way and at these prices youre not really getting good value.',not_happy
id32917,' our family stayed here during our recent visit to universal studios and hollywood. the staff were excellent and we were pleasantly surprised by our room once we checked in. never having been to l.a. before we had a bit of a challenge finding the place and after touring the area for over an hour we realized we and passed by it over - times. the room itself was extremely comfortable (we were in room ---) with a fridge and microwave available for our use. there is a grocery store about a minute (drive) away so we were able to save some money by purchasing the breakfast-snack items. there was no safe in the room so the front desk offered to store our passports etc in hotel safe after sealing them in an envelope. thank guys!! the beds were very comfortable and normally we get extra pillows but the ones provided were already very full and soft. we also noted how comfortable the lounging chairs were! the bathroom was huge with a fully mirrored closet and a his-hers sink with a roll in shower. the hotel had a little smoking area close to the pool area for the smokers in our party (we had a non-smoking room) where there was seating and it was covered. the pool is a little smaller then it appears in the pictures but our two sons did use it and enjoyed! the one golden highlight is the --- cafe in the hotel. we had dinner and breakfast here and both times were amazed by the food! best freshly squeezed orange juice and waffles in california! the service was always with a smile and our food arrived promptly. we did notice a bit of outside traffic noise from our room but nothing too bad. very convenient if you are going to universal studios as the walk to the metro takes only about -- minutes (if that) and universal is only - stops away! the hollywood walk of fame is also about ---- minute walk from the hotel. check out took just a few minutes and we paid by bw gift cards that needed to be converted to usd. even with the extra work the front desk clerk was speedy and was to help us out. our family would stay here again!',happy
id32918,' located in a nice and safe area walking distance to many attractions. easy to reach (- min walk) from south station. excellent rooms. friendly staff',happy
id32919,' the hotel is in a bit of a sketchy area but nothing to worry about. it is right in the middle of san francisco and you can walk-take transit anywhere. it wasnt the best hotel ive ever stayed in but for the price we payed it was perfect!',happy
id32920,' i stayed at this residence in for one week and had the worst experience i have ever had with a hotel. had i not been forced to stay there b-c my boss chose the location i would have changed hotels after the first day. my first problem were the ants... after seeing a few ants in the kitchen area on the first day i checked in i called the front desk and asked that someone spray the area to prevent more ants. the next morning i didnt see that a small piece of food fell on the counter before i left for work. when i returned from the office later the small trail of ants had ballooned into a swarm. i call the front desk and ask why no one had sprayed the room. the front desk person looked at my room record and claimed that someone from maintenance visited the room that day. i told her that the room did not smell like bug spray and that the kitchen area was now swarmed with ants. she insisted she would send someone the next day. i made sure that i didnt leave any scraps of food anywhere and rinsed all the ants i could find down the sink. day two three and four - no one sprayed my room and the small trickle of ants continued. i called the front desk each day and got the same response each time someone will check tomorrow. i finally decided that the maintenance guy was visiting my room not seeing any ants and then leaving without spraying so i left some food bits out on purpose. finally on day five of my stay at this terrible hotel (after four days of complaining) someone from the maintenance area actually sprayed my room but only after seeing the dozens of ants i attracted to the room on purpose. the ants were gone but i could not believe that it took five days to spray my room for ants simply because the maintenance guy thought i was lying. horrible customer service. but the problems dont stop there! the a-c vent in the bedroom blows freezing cold air directly down onto the head area of the bed right across your face. by the third day i had a head cold from it. i had the thermostat set at a reasonable -- degrees but it didnt matter. the a-c unit would turn on every five minutes and run for barely -- seconds then turn off again. days later my head cold wasnt going away so i closed the a-c vent in the bedroom. after i closed the vent the cold air was gone but the vent now made a really loud whistling noise when the a-c ran which again was every five minutes! so even after i stopped the cold air from blowing directly on my face the air rushing up against the closed vent was so loud that i still could not get a good night is sleep. if you think my problems ended there think again. after (finally) checking out of this horrible hotel in my rush to get as far away as possible i forgot to get a copy of my final bill. so i call the front desk from home to have them fax it to me. i needed the bill to get reimbursed by my company. someone at the front desk takes my info and says shell fax the bill. nothing. day two i call again. again someone promises to fax the bill. nothing again! finally on day three of trying to get a copy of my bill faxed to me i even check my fax machine to make sure it is receiving properly and call the residence inn a third time. i tell the front desk person that ive been trying to get a copy of my final bill for three days now. she is very apologetic and has me hold the line while she faxes it. for the first time in three days my fax machine receives a fax from the residence inn. unfortunately my billing statement to my boss is now three days late. this was easily the worst experience i have had with hotel staff in years and i am now waiting on a call from the hotel manager so she can understand how disappointing my week-long stay at the residence inn was. i do not recommend this residence inn to anyone. yes the accommodations were nice yes the breakfast bar was ample but the hotel staff does not take complaints seriously and repeatedly showed me nothing but incompetence. there are many other extended stay hotels in the immediate area. stay anywhere else.',not_happy
id32921,' attention: this place used to be apartments it is really old. i made a reservation online and the price was totally different from what they were giving me over the phone. the indian guy said it was a walk-in price (more expensive than the one online) i made the reservation online but the staff over the phone sounded really rude. there is no parking in the back. i had to park my car in front of the building. inside the room the fridge didnt work properly (it was in max) and it could barely cold down the food. your neighbors (you can smell the drugs) not a good place to stay. we payed --- total price. wifi is extremely slow (feels like you are surfing the internet on a phone line) really slow. i could barely load a youtube video.',not_happy
id32922,' my wife and i stayed here for a quick anniversary getaway. while the hotel is huge the staff was very accomadating and remarkably curteous for a facility so large. the best way to describe the lobby is massive-and busy but the conceirge was fast and did a wonderful job pointing us to fantastic restaurants. we have stayed in little boutique hotels well known for personal service but i would have to say that the staff and service at this hotel were on a par if not superior to them. the location is perfect for walking to the loop navy pier or michigan avenue shopping. the best way to actually get around the area is to walk and everything was close enough to not make that a chore-we even walked to and from union station-which walking along the river on wacker is pleasant and less hectic-though i have to admit that we travel with backpacks which makes walking easier than with suitcases. i would highly recommend the hotel for service and comfort-the room was clean and comfortable with a down comforter on the bed which is a nice touch-we had a lake-river view room which was pleasant as well-and the rates were very very competitive particularly considering how many people were in town for the big air show. i would agree with some that noted that prices in the restaurants were high and charging for the internet but i understand that sheraton is changing the latter policy and as for food and drink prices-well you are in chicago not milwaukee so that is something to be expected-and certainly no worse than you will find in nyc or london-you can always go to the liquor store-about - blocks away and byo. for a large hotel in a busy major city this one ranks among the best i have been to.',happy
id32923,' i was only in town for two days but i was impressed with this hotel. hotel shuttle pickup was quick. when i reached the airport i called the hotel and they directed me where to wait and how long till the next shuttle would be arriving. staff was courteous and helpful. i requested early check-in and late check-out. even though the hotel was fully booked they honored my requests. room was clean and comfortable. hotel was quiet. i had a pleasant stay.',happy
id32924,' splurged and stay at the trump and it was worth every pennyno nickel and diming for water or extra towels or sheets or use of gym or pool.classy place-the best view in chicago! never heard another person in the hallway nor outside. the only interesting thing is that from about -:--in the morning till about -:--we kept on hearing something outside and the window and we realized it was birds hitting the window into their reflection.not anything the trump could about that just an fyi. tried the spa twice for a ---.-- facial it was not worth that. my expectations were high because of the cost and it did not come through. i would check around the area and find a really good stand alone spa and spend --- the money. the concierge staff was awesome they jumped on every question i asked and did what ever it took they rock. we ordered room service and it was prompt and very good!',happy
id32925,' this is a great location. it is an easy walk to fisherman is wharf the cable cars ghiardelli chocolate and even the alcatraz tour though that was a bit further. parking was $-- per night but what can you do. the main lobby was very nice but we got stuck in the building next door which i believe is where all the riff-raff with aaa discounts are condemned. there is no parking there except for around -- spots near the main entrance which were constantly full. so you have to double park drop off the luggage then drive back to the posh hotel to park. then you repeat the process when you leave. the annex is barren except for the denny is which was crowded (not sure why with so much great food around). the rooms were adequate and clean. we only got - bath towels for the - of us and it took over an hour on two consecutive nights to get a -th. our view was of the tourists in the next wing of the annex. we would stay again only for the location but try to get a room in the main building. maybe things are nicer there.',not_happy
id32926,' i booked a room here despite some of the reviews. i was in a wedding party we were last minute and this was the best we could find. i booked through hotels.com. i missed a flight and didnt check in on the date of arrival. little did i know that automatically cancels the whole reservation so upon arrival i had no room. this makes no sense to me as the room is paid for in full in advance. the hotel didnt have to give me a room but the hotel manager made it happen for me and i was quite thankful as you can imagine. despite all the reviews i thought it was all ok. my room was nice and clean and looked newer then some reviews would state. our service was great the hotel was ok and open -- hours. hotel staff was nice. the only thing i can figure is there are two different building sections to this property as it looks pretty big from the outside. i would stay here again and was very pleased with everything.',happy
id32927,' the hotel provided a perfect conference site for --- professionals early november ----. all attendees were very pleased with the accomodations and space for presentations. service and food was excellent. hotel staff was friendly and accomodating. we will be back.',happy
id32928,' i have stayed at this property two times in the past three weeks. both visits i had great service in all area is of the hotel. i highly recommend this property to anyone traveling to or through san diego. the hotel is located in a great area to be able to get to the things you want within just a few minutes.',happy
id32929,' - of us arrived for convention and although the hotel and rooms are nice we were shocked at the nickel and diming. the lounge is over priced and as that is the only place for dinner there should be a better menu and better pricing. we moved hotels after -',not_happy
id32930,' called just before i checked in and got a great rate for the day before fourth of july.got rate with breakfast and parking included for $---.staff upgraded me to a room on penthouse floor that had great view and sleeping arrangements. location was perfect for the holiday and within walking distance of all of philly. first time i stayed in room that provided small spray starch to iron shirts. will stay at the omni everytime im back in philly',happy
id32931,' the best things about the university inn are the simple clean quiet rooms the large free parking lot the friendly staff at the front desk and the portage bay cafe ... a fantastic breakfast spot adjacent to the hotel that serves up one of the best breakfasts in seattle. it is not the most hip charming or romantic hotel but it is a great value in a good location with all the conveniences of parking and dining that made our trip especially relaxing.',happy
id32932,' great hotel with a very central location. everything you think a boutique hotel should be- cozy warm friendly with soft lighting. i accidentally reserved the room for the wrong day i called and they canceled the reservation immediately put me on the correct night and even gave me the same deal . when i arrived my room was surrounded by smoking room and was unpleasant i called to the front desk they gave me a new room and even sent the bellhop up with new keys. amazing customer service!!! room was typical new york small but luxurious. it had a bose stereo and even biodegradable toiletries. the aspen social club was attached and perfect for drinks! i definitely recommend giving stay a chance it is super romantic.',happy
id32933,' great little motel in the perfect location. small room but there is so much to do that it is not an issue. the rooms are clean and basic. for the price this is unbeatable.',happy
id32934,' i ended up at the ameritania entirely by accident having booked a room at a sister property the bentley across town. when i arrived at the bentley (late and tired after a long day of work and travel) i ended up shuffling my feet in reception for -- minutes while they decided they didnt have my prepaid and confirmed room after all. they put me in a cab and -- lurching minutes later i was in times square and checking into the ameritania. they were expecting me and treated me like a welcome guest not a leftover from another hotel. score. i was quickly settled in my classic boutique room on the --th floor and a very pleasant room it was. the creative decor would be familiar to anyone who is ever stayed in a kimpton hotel... wild geometric carpet lots of textures and buttons but a neat spare aesthetic in spite of the flourishes. my room was equipped with two double beds platform jobs with custom mattresses and snow white coverlets. the bed as it turns out was seriously comfortable and cocoon like. score. the bathroom was small but similarly stylish with a rainwater shower head and a seemingly impractical no-door enclosure (that worked better than expected). all in all a very nice room package. what is not to love? well as many others have noted even ten floors up it is noisy. like if the air conditioner cycles off (and it does a lot) youre confronted with stark street noise. in my room the window seemed to be mishung which made the sound leakage even worse. if youre like me youll wake up a lot in spite of the cozy bed. would i stay here deliberately? yes if the rate was right i probably would. nice property just far enough out of times square to escape the tourist trap er trap and a bed to remember.',happy
id32935,' just got back from the sheraton seattle . i was a little nervous because i am normally a hyatt hilton person but i was pleasantly surprised at how much i enjoyed my stay. i went there for a pleasure trip with teen daughters. its across the street from their fav. places to shop h&m american eagle american apparellevis. down the block in any direction were other fab places to shop as well. its across from a big cinema walking to several nice restaurants. the lobby is huge with lots of sitting areas a cafe of sorts and a place to print out your boarding passes for free. our room was nice --th floor great view of course. the rooms seemed to be quiet usually i am very bothered by noises but maybe i just had quiet neighbors this trip. they do charge for every little thing however water snacks internet --.-- per nite! free in the lobby though..... i enjoyed my stay overall.',happy
id32936,' we often travel to usa this is our - time. we has great trip this vacation. stay not long but enough for working off. we choose different hotel for each traveling but this is the first time i do write a review for a highly living standard country. i offen help peple to write them go comment in there business in asia. this was good hotel with large room zise and -* services exspe for breakfast in room. i do travel must and like the night life of the city i go this was good location for my hobby.',happy
id32937,' location and good price was the main criteria for booking this hotel. the room was clean but didnt smell good and one of the lamps was not working. the ac was working but had a broken frame. the place is just okay for an overnight stay in german village but dont expect much.',not_happy
id32938,' ok fair enough we had chosen the cheapest rooms with shared bathroom and we got the cheapest and dirtiest room you can imagine. in the end you have to decide for yourself if the incredibly cool staff and the notorious location weigh up these nightmare rooms with filthy washbowls never polished mirrors and overused beds. in the end the high room rate makes me think that this hotel wasnt worth staying in. yet nights to remember...',not_happy
id32939,' based on the advice of a friend whose advice i trust i picked this hotel for a -- night stay on the basis of its location. i wanted this trip to be special so i booked a superior rather than a standard room because i really wanted a view as promised. first thing: no view. there is scaffolding across the entire building so the only view is plywood. i was really disappointed but also concerned about noise. i was promised that the scaffolding was for maintenance only and that there would be no noise. i was awakened monday morning by very loud drilling a few feet from my pillow. i asked if there was a weekly rate for in-room internet and was told there was as not. actually it didnt matter because it turns out that in-room internet isnt available in my room at any price because the staff cant make the connector work. also one of four (too few) elevators has been out of service for two days the furniture is stained and the carpets are threadbare. i will never come near this place again but i can see how it could be ok after the construction is done and if you dont care about the internet.',not_happy
id32940,' excellent location in financial district an easy walk to north beach chinatown union square sfmoma bart etc. beautiful lobby. truly outstanding service with gracious well trained staff. room was large with extra room for a writing desk and a good sized sitting chair. bathroom was clean modern and recently remodeled. high-quality mattress on the bed; room had a small flat screen tv (-- inch?). decoration is in a traditional style. breakfast in downstairs restaurant was ok but nothing special for example the oj was not fresh. only real complaint was the carpet in the room was a little tired - not disgusting - but no longer new and starting to show its age.',happy
id32941,' this is a great hotel - nice people great service. they remember you whenever you return even if it is been a year. the rooms are small but beautifully decorated and the bathrooms are super.wonderful location and the european smallness appeals to me.',happy
id32942,' i stayed here with family for three nights in early december. we arrived around noon hotel personnel aplenty all very gracious and hospitable. our room was not ready and they had us booked in a king room. i asked if they could accommodate us with two doubles and they said they would try. less than one hour later they called my cell phone to tell me our double bedded room was ready for us. although we were on a low floor without much of a view it was a better trade off to have the bedding. like the other reviewers the room was quite large and spacious. the bathroom was luxurious with a small flat panel on the counter. plenty of quality towels shampoo conditioner etc. with a separate walk through closet perfectly designed for travelers with luggage. concierges all outstanding – booked us in three exceptional restaurants all nights based on our criteria. i dined alone in the garden restaurant for lunch – a stunning “open air” facility right off the lobby. probably one of the best served and quality meals i’ve ever had albeit one of the most expensive on record. i was asked if i minded sitting at the small “bar” for lunch – i did not. i was asked if i wanted the newspaper – i did. but when i realized i had left my reading glasses in the room i asked if they had a loaner pair. a manager brought them to me in a case and cleaned them for me – wow! location of the hotel could not be better right on the southeast corner of central park – one block from -th avenue shopping. although the main entrance is on --th you can enter-exit on --th as well. the only negatives were the floor they put us on obviously was a smoking floor and could see management was trying to minimize the odor with powered air fresheners. the other negative was the price. although i was lucky to book a promotional price i feel nightly room rates starting at $----.-- plus --% tax valet parking at $--.-- a day and a $-.-- bottle of water from the mini bar is only for special occasions or the extreme wealthy. good thing it was my birthday!',happy
id32943,' i enjoyed the ramada very much. the room was very clean the location had many restuarants bars and dessert shops to enjoy and it was budget friendly.!! i will be staying at the ramada eastside in the future. my husband and i had a really great stay.!! the only drawback for me was the bed. it was very firm and - out of - pillows were hard. the service over the phone was poor but in person the staff was very nice and helpful.',happy
id32944,' in all fairness i am here only because i am attending a meeting and the choice of the hotel was the company is. typical upscale business meeting hotel furnishings. the bed was terrible though. ultra firm mattress that slanted towards the night stand. they need to flip the mattress every so often. the pillows were not comfortable either. the bathroom had a nice assortment complimentary lotions and potions and plenty of towles. they provide coffee in the room but the coffee is nothing to write home about but better than nothing. internet costs $-- per day. this continues to be one of the biggest rip-offs in the hotel industry. the company sponsoring the meeting should have picked up the cost of the service. obviously this hotel and the ritz-carlton are the main hotels serving the la convention center and the staples center. the entire side of both hotels overlooking the convention center and sports arena have ugly views of a non-descript downtown so try to get on the other side for better views (presumably). the pool below would be nice if you arent farther up than the -rd or -th floor or it is swimming weather neither of which was the case. the buffets served at the meetings earned the stamp: rubber chicken. all in all just your average business meeting hotel.',not_happy
id32945,' we stayed at the best western island palms for - nights and loved our stay!! we had a room close to the pool which was great for my - year old son. it was close to all san diego attractions with great printed directions from the hotel. we will definately stay there again!!',happy
id32946,' stayed here on oct --th ---th. as with most holiday inns that i have stayed at it was just what we needed for a -- hour stop-over in philadelphia for the philadelphia flyers nhl home opener on our way back from a florida vacation heading to st. john is newfoundland. the hotel itself is in a great location for those travelers looking to stay close to philly is sporting grounds ie nhl hockey nfl football ml baseball nba basketball. the hotel is with a ---- minute walk from any of these sports complexes. the interior of the hotel seems to be going under some renovations the gift shop was closed so we were unable to get a snack or beverage except from the drink machine on our floor. the restaurant was open early in the :am hours. only ate there once i had the french onion soup & pepperjacks while my girlfriend had a turkey wrap. i food my meal to be great while finding hers a tad bit dry. our server-bartender was excellent very informative about philly and what to look out for when hitting the game. the room itself was good too. we had a double queen bed with all your standard amenities. bed was comfortable but the pillows were in my opinion were too soft. the only complaint-concern that i had during the overnight stay was that being a priority rewards member i had requested an early check-in (----hrs) for a king size room along with a late check out ( ----hrs ) the next day. i was assured by hotel staff that this would not be a problem on either request........but apparently someone didnt follow through with this note. we ended up with a double bed room and still paid the king price. i asked about a refund but was told that because we took the room on early check in i would not be re-imbursed because technically they figured they were doing me a favour by getting us a room before the requested check-in time. i was under the understanding that as a pc rewards member none of this would have been a problem. ( customer requested well in advance about early arrival check-in for a king bed suite im not sure what the problem was or where the communication breakdown had occurred. the check out went fine although every time we walked past the hotel cleaning lady for our floor she would always ask if we were leaving and if we werent leaving then how much longer before we would be leaving. it wasnt so much the fact that she seemed to be wanting us out of the room it was more that fact that it was annoying in the amount of times she had asked us. i had politely told her that we would be having a late check-out that was already arranged with the front desk staff. i kinda felt like we were being rushed & with the mix up with the early check in the day prior into a room that i had not requested it felt as though there was a lot of confusion going on and some miss-communication between staff. with that being said i would definitely like to point out the excellent outstanding demeanor of one of the front desk staff demotus was great!!! fun to talk to and very easy to approach. overall it was just a place we needed to rest our heads for a little over -- hours and holiday inn philadelphia stadium did just that. when i get the chance to see my favorite nhl hockey team philadelphia flyers play in philly i will definitely be staying at this hotel again. i just hope there is no confusion with my requests for early check-in and late check-out. hopefully see you again next year!!',not_happy
id32947,' metro is very close. the hotel is very quiet with much attention paid to detail. if you are looking for a health clud you can swim do the machines and go to classes this is your hotel. the hotel is very beautiful. i would recommend it.',happy
id32948,' this was my fourth stay at the resort. check in went smoothly at -:-- i dont think the resort had more than -- rooms booked this week. we were given a cliffside room which was nice nice view but if you have limited mobility at all stay away. parking is odd here due to being built into a mountainside very hard to open the car door in this area of the resort due to hill parking. dont bother trying to walk anywhere in the desert heat on the hills of the resort. drive or use the free shuttle. i remember the rooms being brighter and having a slight southwestern decor. the room we received was rather dark with dark green drapery a dark sofa. limited wall decor. the carpet was older looking too dark for the area. it would have suited a colder midwestern city much better than az. but it worked for our four night stay. the ac sounded like a semi driving by for the time it was running but it kept the room cool. the overstocked refrigerator was placed in a strange location which inhibited getting into it easily. the sunset pool was nice but the hot tub was too hot to use probably an unsafe temperature. there were broken tiles on the steps neat the pool which i would consider unsafe. i requested the hot tub be turned down and ash trays made available and neither request was attended to. there is a starbucks in the lobby which was nice and offered less expensive drinks than the gift shop. the terrace bar at the hilltop restaurant is very nice but quite overpriced two basic mixed drinks with a tip was $--. but it was worth the trip up there for the sunset and comfortable seating either inside or out. if it is cool enough at night go up there and sit outside great view and atmosphere. hiking in the adjacent mountain at sunrise is a nice treat. easy to moderate trails great views neat wildlife. a few nearby restaurants with decent pricing for all three meals. scramble for breakfast and el bravo for dinner are my recommendations. i may return if i have to stay for business again but i would not pick this resort for a vacation as i have done in the past. it is getting too worn out for the prices.',not_happy
id32949,' this hotel is situated in a great location right on the riverwalk. the lobby is amazing and very pretty. we were here for the circuit of the americas f- grand prix and it was just far enough away from austin for it to be affordable and close enough to drive there and back in a few hours. the restaurant for breakfast is great and a special mention for our waitress jill who was just lovely. the alamo is literally across the road and you could probably see it from your room if you had one facing in that direction. the riverwalk is magical and it exceeded all our expectations. room was great clean and the bed was really comfy.',happy
id32950,' very disappointing stay. the manager here is a jerk so their whole customer service stinks. plus the hotel is junk. rusted metal fencing around pool blown light bulbs in our room and beds so old they sagged almost to the floor in some places. you would have to pay me before i stay here again!',not_happy
id32951,' just had a few days in washington at the end of our holiday great hotel and free room upgrade. - blocks from the whitehouse so ideal for sightseeing several restaurants nearby. room and service was excellent.',happy
id32952,' i travel a lot and have never ever ever stayed at a hotel with such unpleasant unhelpful staff in my life. my friend and i booked two double beds but they gave us a king size the first night - then told us to check back the next day to see if any would come available. when we called down the following day we were told wed have to pay an upgrade fee for two doubles because our occupancy is increased (we were still only two people - and that is the room type we booked to begin with). when we went down to the front desk the clerk had no idea what we were talking about and said there is no additional fee for two doubles. staff cant seem to get the story straight. other fun issues we had to deal with: * construction noise all day and overnight (hotel is right in front of ground zero) * cockroaches in rooms * paid upon checkout and when i got my credit card statement in the mail it looks like the clerk added an extra digit to the amount that was charged. big discrepancy. dont these people balance their cashes at the end of the night? my advice: stay elsewhere. not worth the time or effort. this is the worst hilton ive ever stayed at. run!!!!',not_happy
id32953,' was at the hotel for a two day meeting. hotel staff was very friendly and went above to make sure you where taken care of. hotel was located in the ideal area town for both business and sightseeing. i also must say the pillows were heaven. also you must try out the restaurant excellent food choices at great prices. a must stay',happy
id32954,' i was forced to stay in this place because of its history related to rock n roll and my traveling partners quest for adventure while traveling. it is got a history which is great but its not a nice hotel and it is not a big deal. it is a motor lodge with the set of gilligan is island as your room decor. the bed was cheap and horribly uncomfortable. you could feel and hear the coils underneath. youre staying in the tenderloin part of sf. it is skid row. interesting but if youre not used to what a real city is like and the inhabitants that make up the worst part of that city then stop reading and move on. the reason for the harshness is the price of this place. our rate with the king room and upgrade was $---. not sure what the upgrade was...tv? dvd player? there is very minimal parking with no security except for cameras. it is a motel set up with a very cool looking pool with lights and what have you but it feels like a hole. the noise from the street is inescapable. sirens crazy people yelling and people just talking. the room comes with a dvd player and a television. the tv is likely --years old. piece of junk but it sorta worked. picture was fine but no sound. you either have to play your own electronic device that youve spent all day worrying about getting ripped off from your room or listen to the musings of skid row. the good it is located in the city and you can do and eat lots of different stuff. it is got culture everywhere. hit the streets early in the morning and youll see the hookers getting out of jail. culture is everywhere! the on-site restaurant looked very cool very rock and roll and vintage. would loved to have tried it out but checked out a day early cause i couldnt stomach paying so much for the place. the staff is wonderful. we received a small bottle of wine and glasses upon entering the room. nice touch. staff was very helpful in showing us how to use the key card in the exterior gate. it is tricky. i drive a large suv for work and the parking spaces are limited and narrow. coming back very late at night there was only one space available but my car would have been to close to the adjacent vehicles. there was a large amount of spaces being used by a single u-haul with - or - open spaces roped off. apparently it is for bands that play nearby or there. but the night desk employee moved his car from the handicap spot and into the narrow spot so i could park in the handicap spot. i did but he required my keys in his possession. i agreed but twenty minutes later i had to go down and get my keys back. that is weird and stupid in my opinion given the location. bottom line a motor lodge type hotel should have enough spaces for the amount of rooms they have on site. the last thing that i thought was really bad and where i didnt get the best customer service was the amount of $ held on my card. i made the mistake of giving my debit-credit card upon checking in. i was told there would be a $--- additional hold for incidentals. fine. after the first night i decided to check out early. we booked two nights but i couldnt stand another night. my travel companion asked the front desk clerk if there was a charge for the room if we checked out early. no she was told. she ended up paying for the room. i believe we were given a --% discount as well. but cant confirm. a few hours later i found out that my d-cc was charged $---. two nights charge plus the $--- incidental. im sure this was a mistake but very inconvenient to say the least. after contacting my bank and the hotel later in the afternoon i gave specific instructions to the hotel manager on what was needed to be done to release the funds from my card-account. they apologized and agreed to faxing the information. but it didnt happen until several calls b-w the hotel and the bank were made and the following later afternoon the money was once again available in my account. ill never think about staying at this place again because of the location and the price.',not_happy
id32955,' if you want to be in time square then this is a good spot. but its very dated and they are working on several floors - days a week - i went to get something to eat and all i heard was jack hammers and if you are working like me it is extremely difficult to find a place anywhere except your room to get a charge and relax....',not_happy
id32956,' stayed at the hamilton crowne plaza in late january for - nights. the shower was cold both mornings. sound proofing between rooms was not good. front desk service was slow.',not_happy
id32957,' this is our favorite hotel in philadelphia. it has the charm of a bed and breakfast with tea and cookies served in the afternoon and wine and cheese on wednesdays. the buffet breakfast that is included with the cost of the room is more than ample. the hotel has convenient public parking nearby and is in the most charming section of the city. we have been coming here for more than eight years and we highly recommend it to others. there is a lovely gift store next door that completes your visit as well as many restaurants and movie houses that are within walking distance.',happy
id32958,' i would have rated this place no stars if it had let me! we were just looking a place that was close to the airport and was relatively cheap. we should have known as soon as we were dropped off at this place what we were in for. the reception area is littered with signs saying no prostitution allowed . definitely a first for me! the lady behind the counter really wasnt too interested in being there or providing any service. we get to the room and it is disgusting - its just dirty! there are patches of carpet missing bits of the headboards missing. stains absolutely everywhere from the carpet to the curtains. the bathroom had no towels. the carpet was that dirty that walking from the bed to the bath made my white socks brown in a matter of steps. during the evening it was extremely noisy - obviously the ladies of the night really dont take too much notice of the signs in the reception because we could definitely hear all that was going on. i was counting down the hours til checkout! that is for sure- when we did checkout the lady wouldnt call us a cab we then called but had all sorts of drama as we were calling from an international mobile number. what we later found out was the area was so bad that taxi is dont usually pick up from there which is why we wanted nearly an hour (needless to say when we did get picked up we gave the driver a massive tip as we were so glad to just be out of there). probably the scariest moment was when we were waiting outside for the cab and my boyfriend had gone just across the street to get us a snack a guy drove past me several times and asked if i was working... needless to say this was just icing on the cake for this trip. even if you want to say there to save a few $$ i recommend not doing it! pay the little extra and stay somewhere safe.',not_happy
id32959,' watch out four seasons. sofitel is a class act at affordable rates with a european flair that is hard to beat. an oasis of civility in new york. the rooms food and service were first rate. who knew hotel croissants could be so good? luxurious bathrooms compare with those in top of the line chains. excellent location and friendly efficient staff. cancel that trip to paris and stay here.',happy
id32960,' ive stayed here a bunch of times and have stayed in every type of room at this hotel. i travel to san diego often and live within a two hours drive. this was an exceptionally perfect stay because we had a mini party with - people and - dogs all on the balcony! ive stayed at many hotels in the downtown gaslamp including the brilliant manchester grand hyatt but this is why hotel indigo keeps me coming back: --#- dog friendly and they mean it. no dog fees. --staff like peyton and sergio who call you by name greet you each time you walk in and pet your dog. --views - petco park the city rooftop deck. when petco is not having a game you can take your dog there. --location - cannot beat it but dont complain about noisy partyers! bars-restaurants are so dog friendly. try maryjanes dick is last resort rockin baja east village tavern and bowl tin fish omni is mccormick & schmick - all love dogs! --convenience - -eleven is on the corner but dont even think about buying alcohol during a game (or two hours before). a little patch of grass for dogs is on the -th floor but my dog will not use it. going left around petco park has tons of grass (so does behind the omni). --rooms - trendy and tasteful nice amenities like keurig coffee maker --priority club - they treat you like an exclusive club with little treats like bottled water mini cupcakes jellybeans or nuts - it is been different each time but such a delight. --price- for the area the price is right. aaa and other types of discounts help out. they have little packages too like prepaid parking. follow them on twitter for special rates - ive gotten rates as low as $--. small cons -- no refrigerators -- no pool ok they have a dog pool but not a people pool. se and hotel solamar have rooftop pools. --parking $-- or $-- with hybrid - but that is about the going rate around the area ive told a bunch of friends about hotel indigo after a friend of ours with a big dog recommended it. im so pleased and wouldnt stay anywhere else in gaslamp!',happy
id32961,' i had the opportunity to stay a couple of nights at the conrad in nyc recently. it was my first time at a conrad and actually my first time staying in the financial district in ny. i have to say that i was impressed from the start! the lobby itself is a work of art. upon check in i was given a double room upgrade to a really chic suite. since i was traveling on my own it wasnt a big deal to me but it was definitely a nice touch. after check in i popped up to the rooftop bar for a drink since the weather was favorable. what a fantastic view! the bar overlooks the hudson river with a nice view of the statue of liberty. in addition to that i enjoyed the quaintness of the rooftop bar. i wasnt all clubby like --- -th ave. the service was good there too. i was able to enjoy a local brooklyn beer and snack on some nice appetizers. i would definitely recommend the conrad for business or pleasure. it is also close to the wtc memorial which is something to be seen.',happy
id32962,' it has been a while since we have stayed here and it seems to have slipped some in that time. check in was easy but the room left much to be disired. there werent enough pillows for the bed and they were extremely flat. when we asked for more pillows the second day they were in our room when we got back. there was a refridgerator in the room but it didnt keep anything cool much less cold. the bed was very uncomfortable. there was no heat in the room. there was a cooler place in the wall but it was just cold air and had duct tape around the sides but nothing on the bottom to keep the cold air out.',not_happy
id32963,' the french quarters is a hidden manhattan gem and i would recommend a stay here without reservation. i was greeted by colin mccormack when i arrived and have never met a more personable hotel manager. the front desk staff escorted me to my room explained where everything was and was great throughout the stay. i stayed in room ---; the entire suite was spotless and there is a large balcony to enjoy (definitely check out the city all lit up at night from there). the beds were comfortable there were tons of pillows and the televisions all have dvd players if youd like to stay in and watch a movie. the location is perfect if youd like to see a show or have a nice meal. give the french quarters a try and youll be pleased with your decision.',happy
id32964,' a friend and i arrived in san diego on january -st for a special event. the doubletree club hotel was recommended. check-in was smooth. the room was very nicely appointed clean and roomy with a nice view. when the air-conditioner was turned on there was a noticeable squeal - one that we knew would become a problem. we reported the problem to the front desk ... and it was corrected within -- minutes! the in-room clock alarm went off at - am. (probably something that should be included in the check-up of a room between guests). at --- am the fire alarm went off. although there appeared to be speakers in the room they were not used. after ringing for - minutes the alarm went off. at - am we discovered the cause of the fire alarm - the water boiler had blown a circuit ... so no hot water. when i called the hotel apologized and siad they would remove the $-- charge for parking. we were told that the part would be replaced within -- minutes so we went to breakfast. on the way to breakfast we noticed that pool was closed and yellow tape had appeared around it. the pool had been in use the night before. we were told that the pool was under repair and would be closed for a week. oh? nothing was said at check-in. the hotel gave us one night free. the buffet breakfast is $--.-- per person but free for higher level hilton hhonors members. not a good deal at $--.-- but very good when it is free. all in all the hotel is a middle of the road hotel. the problems were attended to in an expedient manner by a very responsive staff. that is a noticeable rare quality in too many hotels. great cookies!',not_happy
id32965,' my daughter two grandaughters and i were in austin just overnight to attend a dive meet at ut. i had spent a couple of days off-and-on researching hotels and reading reviews. big game going on that weekend lots of places were booked. i was somewhat discouraged when i discovered that for the price i was willing to pay the accommodations available seemed to be risky . i opted for this location which i thought would be a bit of a drive into town but reasonably priced with decent reviews. (i was still slightly uneasy) however we were so pleased to find pleasant staff a clean spacious room with comfortable beds. (my daughter was armed with bed bug spray and charged into the room pulling back sheets--- but no need!) plus we had only about a fifteen minute drive to the campus. the value and quality was well worth the extra little drive. eventhough this is an older property we did not smell mustiness mildew or old smoke (and my grandaughter has allergy-related asthma). the only negatives: pool seemed small for a large property and the metal door to the the bathhroom had some rust. the vent above the door between the bedroom and sitting room was noticeably dusty',not_happy
id32966,' i stayed here recently for work. i usually stay at embassy suites but they were booked. i had an early meeting at baptist east so i chose this hotel since it is right there on the hospital campus. check-in was very efficient i was able to go right to my room quickly. at first the room seemed just fine. i turned the covers back and the sheets and bedspread looked okay. however i noticed a sticky ring on the dresser where the tv was located- the kind that is left from a glass of soda. when i went into the bathroom i noticed crumbs by the sink- very obvious maybe remnants of a muffin or coffee cake. i dont know how a housekeeper could have missed it. then i noticed the rest of the bathroom counter- it wasnt very clean either. very obvious that the bathroom counter had not been wiped at all but the sink looked clean. strange. the rest of the bathroom looked clean and i decided just to stay and not ask for a different room. i tried to change the air conditioning to low fan so it would stay on all the time. i like the noise but it kept shutting on and off all night and it was very loud when it would come on and kept waking me up. i didnt get much sleep. the bed was comfortable though. not sure if ill stay here again with so much wrong with the room.',not_happy
id32967,' it is very near central park and walking distance of many attractions. the rooms are clean and very spacious. the room was ready when we arrived (-- in the morning) what was great after a -- hours flight the staff is very friendly and helpful.',happy
id32968,' my partner and i had a fantastic stay at the inn at the market hotel. the beds certainly lived up to their reputation they were very welcome after our long flight from the uk. we were more than impressed by the efficient and friendly staff and the comfortable clean rooms. you also cant ask for a better location so close to pike place markets. we would recommend the hotel to anyone and would not stay anywhere else but inn at the market in seattle. one word of warning we would not recommend the bacco cafe for breakfast it was a complete rip off you would be best to head down to the markets for something to eat.',happy
id32969,' as soon as we saw the huge room our decision was made. high ceilings make everything look bigger but we really appreciated the - phones the lounge area and fridge and micro. the bathroom was a liitle small and we did have some problems that were sorted immediately. the bath water only trickled away the tv was plugged in wrongly and i got stuck in the bathroom! the breakfast choices are varied especially if you have children. the outlet centre is almost opposite and that is worth a visit just to look at the beautifully manicured gardens. anthem is a growing town and there is little for the tourist. thoroughly recommend the asianakitchen restaurant. huge asian dishes which are cheap and extremely well presented. lake pleasant is close and beautiful. at check-out i did mention that the pool had not been cleaned but im sure by just mentioning it the maintenance men will be there immediately!',happy
id32970,' my wife and i stayed here for a quick weekend stay.our goal was to do some sightseeing in the city during the day and see a broadway show at night. the hampton inn manhattan - times square south is a nice clean and friendly boutique hotel. the service was good and the free breakfast buffet was very nice too. the rooms are a but small but typical for a boutique hotel. our only complaint was we had a hard time catching an elevator going down during peak hours as the hotel was fully booked the weekend we stayed. luckily we were on the -th floor and took the stairs. the hotel location is close to the port authority bus terminal and not to far from times square.',happy
id32971,' my second stay at the affinia and it was just a great as the first. i stayed over columbus day weekend and the rates were higher than my first stay due to the chicago marathon but it was worth it. there was a gorgeous cheese and fruit tray in the lobby welcoming guests and the chicago marathon runners while we were waiting to check-in. i love the simple chic design of the hotel lobby--very euro. the elevators worked fine. i never had to wait more than - - - minutes and this was with the hotel being sold-out. room ---- was perfect--queen bed with pull-out sofa an interior room not facing the main street so it was relatively quiet. columbus day weekend was unseasonably cold so the outside rooftop bar was not as hopping as the first time i visited in september (which is probably the best time to visit chicago) but we still enjoyed several drinks inside and the views at night were fantastic. the entire staff was pleasant and to assist. we received - for - admission to underground wonder bar a small jazz club on walton st--just had to show our hotel key on arrival and our whole group (even friends not staying at the hotel) received - for - admission. upon check-out there was a discrepancies with my bill but they made the necessary changes with no fuss or attitude. im looking forward to a third stay this spring. great service hotel affinia!',happy
id32972,' stayed here a few nights for a conference. the rooms were clean and the beds were comfortable. the bathroom was roomy and clean. i had a nice water view overlooking the convention center. there was a wedding on the grass below on one day. the pool looked pretty nice but i didnt partake. they dont have a breakfast so instead they offer coupons to starbucks for hhonors members. the hotel is about a ---- minute walk to the main part of the convention center. it is probably a little further than the hilton gaslamp. a friend of mine stayed there and i saw his room - the bay front rooms were larger than those of the gas lamp. he told me the train was pretty loud at his room. i didnt notice the train at all during my stay. one thing that seemed confusing was where to go for parking. i could see the garage but it wasnt obvious to me how to get in. it didnt matter to me since i was dropped off. walking to the convention center seemed easiest when walking out from the very bottom floor rather than from the main lobby.',happy
id32973,' pros: excellent access to restaurants public transportation and columbia university. good sized room with night stands desk and shelf-closet unit. swanky decor and clean. plenty of hot water. lobby is open -- hrs. no problems with noise. flat screen tv with cable. window unit air conditioner. wifi in the lobby with lots of cushions and foot stools. lots of families and solo travelers. you would probably pay $-- for a room like this if you werent in nyc but you will be so price is relative. expect $-- for cab fair if you fly in from laguardia. cons: be warned there is not an elevator but there are doormen to help carry your bags. i didnt mind taking the stairs. the maid service did not replace hand towels soap or toilet paper but a quick call to the front desk and a doorman ran it up to our room immediately. the mattress was horrible as we left a crater in center (we are not big people). on our last day we asked the front desk to hold our bags after check out. they said it was $--bag which i refused to pay. they didnt charge me but i think it reflects poorly on the management to charge for that service. i tipped the doormen instead for lugging around our bags.',not_happy
id32974,' we visited the kings inn for our --th anniversary last weekend. we had been there before and it was the same great experience. the rooms are all cozy and clean and the staff especially david were very friendly and helpful. we love the waffle spot as you can have a great breakfast and not want for lunch at all. dinner at the amigo spot is very special especially on friday and saturday evenings when there is live music. our server mari was exceptional every night we were there!! we really love the hotel and will be there whenever we are in sd.',happy
id32975,' -- thompson has a great location but the rooms are just sort of an afterthought. they are nice well laid out but the cable tv doesnt work the internet costs $-- in a suite and there are no hair dryers in the room. the showers are plumbed really poorly',happy
id32976,' i booked this hotel on hotwire and really was pleasantly bowled over by how nice this place was. i was really wowed by the ultra-cool lobby sitting areas fireplace and bar. my room was amazing and comfortable the bed was great as was the view. the location was super nice and close to millennium park. i did not dine here so i cant speak to the restaurant facilities. i would definitely stay again.',happy
id32977,' stayed here over labor day weekend and it was fantastic! rooms were nice new and clean. beds comfortable. breakfast was plentiful and tasty. has a pool. staff friendly and helpful. was able to check in at -am vs. just leaving our bags at the desk. need to be comfortable with walking to train lines-sites but it is worth it to me. will defintely be back!',happy
id32978,' stayed at the sheraton suites on nov. -th for it is stay and park on our way to disney. the room was a little worn but clean spacious and comfy. bedroom with king sized bed living room with pullout sofa and we had an extremly comfortable rollaway delivered. the hotel itself was nice atrium style. staff was friendly and the shuttle to and from the airport was worth the price by itself. no waiting calling for pickup etc. your limited in dining choices but the sheraton four points is next store and the hilton was a - min. stroll. i can see no complaints for our stay. those wanting - star interrior design need to compare the - star prices to the relative low price of this hotel!!!',happy
id32979,' im a corporate event planner for a small company and we recently held our annual national sales meeting at this hotel. it is a very convenient location as you can fly into dfw and never have to leave airport property to get to the hotel. every single member of the grand hyatt staff went out of their way to be helpful and ensured our two-day meeting went off without a hitch. the sleeping rooms were fantastic and they provided very nice welcome amenities for our vips. the meeting space was perfect and the food (both catered and restaurant) was very good although expensive. this hotel was just renovated and they have done a fantastic job with it - all areas of the hotel are very beautiful and much nicer than one would expect at an airport hotel. i have planned events at many top hotels around the country and this is one of the best in terms of customer service. the only negative i had in my experience was a slight snafu in booking our group of -- people into the restaurant but that was resolved and we had a lovely dinner. i would recommend this hotel to anyone conducting a business meeting or needing a nice place to lay over while in dallas.',happy
id32980,' the hotel is well located with a bus stop outside and a ninute and a half walk to the subway station which will get you around the city for only $-.-- each way. the staff were very friendly and helpful and can arrange for any trips you might want to do from sightseeing to theme parks with arrangements in place to have you collected from the hotel. rooms were of a decent size and were clean and comfortable. the rooms had a fridge microwave coffee machine and a good selection of tv channels. there was also free parking and free (though patchy) wifi. the hotel is a pretty good base to get around from and i felt safe at night here as its pretty isolated. breakfast was a chore as the breakfast toom was tiny so i recommend fetching your breakfast up to your room instead. there are a few shops nearby and a few fast food places to eat as well as a wendys almost next door for either a burger or a salad. youre also just around the corner from a massive scientology building which needs to be seen. there was a children is hospital opposite but we had no issues of noise during our stay. the only noisy thing was the air conditioner in our oom. not a spot for the romantic traveller but a great stop for getting around.',happy
id32981,' stayed here for - nights recently. for the price you wont find many hotels in new york. the location is very good to have as a base for touring new york very close to the subway and the park. we booked a standard room but the room was incredibly small that we immediatley upgraded for $-- a night to a much bigger room. rooms were modern and the bathroom was very good. complimentary coffee in the morning which is a bonus. we were there when one of the elevators was broken meaning that you had to wait up to ---- minutes for the single lift to stop on your floor (hoping there was room). we were on the -th floor and the walk down was not a hassle. staff were friendly concierge arranged transport to the airport for us (maybe paid $---$-- more than a cab but we left just before the storm so took our chances) overall a very decent for what you pay. will stay there again.',not_happy
id32982,' we spent - nights there just before christmas and loved it. the location is perfect for austin sightseeing just a brief walk to major attractions. from the time we drove up to hotel and were greeted at the door everything went flawlessly and efficiently. the place was beautifully decorated for the holidays and the staff extremely friendly. we got a very nice room on the --th floor overlooking the lights on -th street. the room was nicely laid out and nicely decorated--loved the - sinks in the bathroom area. the beds were comfortable and linens seemed to be high quality. (my only complaint is that i called down for extra towels the first night there and no-one ever came. it was -ish in the evening so i guess they were short staffed. it was no big deal as i did find some more towels in the bathroom alcove area.)',happy
id32983,' seriously the guy who said hed rather stay at a whorehouse is not kidding. i am covered in bites! we did not get the rate we were quoted! there are plastic sheets on the bed like youd put on a four year old is bed. the noise was unbearable! the odor is still on my baggage and clothing. really the proximity to fun things to do and the rates do not give justice to staying in this dump. i called travelodge to complain...and they did nothing. i have stayed in many many inexpensive hotels in my travels across this country and have never been so offended. if i could rate this pace lower than terrible i would.',not_happy
id32984,' i often stay at this hotel while in san antonio. i always get great services good food and very clean room. this is a great place to stay at a very nice price.',happy
id32985,' stayed here in late june. the staff was extremely friendly and professional. i stayed for five nights with my wife and two dogs. the staff made us all feel comfortable and welcome at all times. our king spa room had a fantastic bathroom with a soaking tub. join kimpton is loyalty program for great perks like free wifi possible late check out and other goodies. great hotel with a great staff in a great location.',happy
id32986,' stayed here for a week on business. nice property and well maintained. the staff is very competent and pleasant. it met the two must important points for me a good shower and comfortable bed. close to restaurants and shopping (there is a macaroni grill next door). i will stay here again if the opportunity arises. cant go wrong here for this type of lodging.',happy
id32987,' i only stayed one night at the best western southpoint but it is a nice hotel. the room was clean and the overal decor of the entire hotel felt very modern and updated. the breakfast was also great. the only issue i had was we had some loud neighbors next to us we could hear every word they were saying and it was - in the morning. overall great experience i would probably stay there again.',happy
id32988,' we were called to houston on short notice and needed a hotel in the galleria area on just a few hours notice. virtually everything else was sold out or outrageously priced ($---+ - night). i saw the hotel had rooms available on orbitz so i called the priority club phone number to book a room. the aaa rate was good (>$--- - night) and it was available so we grabbed it. i was very clear with the representative on the ----number that i needed a crib for the room. he even read it back the request to me. when we arrived at the airport in houston i called the hotel directly to confirm our reservation and remind them that we needed a crib. they said: there is no record of the request. i said: well im requesting it now. we *really* need it! when we got to the hotel it was clear they hadnt done anything about the request and there was no crib to be found. i realize it was just a request and not guaranteed but it certainly didnt seem like they were trying very hard. the worst part? at --:-- am after we had all gone to bed they called the room to tell us they hadnt found a crib! well duh!! the next morning we had warm not hot water in the shower. to their credit engineering came right up and the problem was solved for the next morning. i dont know if it was just our room or the time of day that we took our showers or what... also the wireless internet access died at -:-- pm on our second night in the hotel and wasnt back by the time we went to bed at --:-- pm. overall the property was actually in reasonably good repair. we had a room in the south tower on the fourth floor with a door to an interior hallway. i can see why someone who got a room with an exterior door would be unhappy - the website doesnt say anything at all about that! i thought the room was basically clean the beds had what appeared to be new linens the common areas were in good repair the parking was easy the location was good etc. so overall it was a mixed bag. there was some stuff that i wish had gone differently but the hotel was totally acceptable. that being said i wont rush back to this hotel unless it is absolutely necessary. there seem to be more hotels in the few blocks surrounding the galleria than virtually any place on earth. im not sure this one would be anyone is first choice.',not_happy
id32989,' i have stayed at this location twice and the airport location also. i come to charlotte atleast twice a year for my college homecoming game and for the ciaa basketball tournment. i have no problems with anything at this hotel. clean rooms great service no complaints. its convient to all my destinations. for the valve great place to stay. the only thing that happen which was no fault of the hotel was the power went out for a few hours due to an accident down from the hotel and the staff made sure everyone was out without any problems.',happy
id32990,' we recently stayed here for vacation and had a great time. the room was clean and spacious very close to a t station boston public garden and boston commons and the staff was very courteous and helpful. i highly recommend this hotel.',happy
id32991,' were staying at the crowne plaza union station right now. i dont find the decor to be dated at all. it is clean comfortable and has everything we need. we even had a full size ironing board hangers large tv coffee maker king size bed and three large mirrors. not bad for $-- per night. it is super convenient and close to all points of interest in downtown indianapolis - lucas oil stadium lots of restaurants that are open late etc. id definitely stay here again.',happy
id32992,' this is a moderate priced hotel for chicago where prices can get rather high. the rooms are small.not tiny but yes small but they are clean and well maintained. for a short city or business stay they are perfect. i was here for shopping and served the purpose perfectly as the location is great - safe and in easy walk of city central areas and the mag mile. metro-train to airport is very close by within minutes and is on the central loop. i would stay here again. it is a functional hotel at reasonable prices comparied to other locations in downtown area. bar restaurant on location - next door but did not try but was always very busy.',not_happy
id32993,' although my wife and i checked in at -am the room was well situated on the -th floor northside with a great view of the pacific venice and all along the hills to the hollywood sign. having a a walk out terrace with the room was a perk. breakfast the next morning at hash the inhouse restaurant was superb and the staff seemed pleasant and geared to customer comfort. we would come back and stay again if circumstances permitted.',happy
id32994,' bed was very comfortable - great soft pillows too. i booked online - day before arrival (- nites stay) for a king bed at a special rate of $--.-- a night and requested a high floor near the elevator. and even though i didnt check in until -- pm i still got the top floor near the elevator! room --- overlooking parking lot (which i prefer so i can see my car). be aware that soap and one small shampoo is all you get (no hair conditioner). important as my daughter and i have long hair and used the whole bottle each night. thank goodness i happened to bring my own hair conditioner. another thing when we checked in we had - plush white extra long bath towels in our clean bathroom but after maid service the next day we ended up with - bath towels that barely made it around my body and they were thin and rough not white and plush like the day before at all!! dingy and gray. breakfast is - to -am and it gets packed towards the - am hour. ( i was there near a holiday so that probably was a huge factor. july - and - mornings. a large selection too! coffe juices toasts fruit yogurt fruit loops and rice krispies boiled eggs eggs scrambled and make your own waffles pigs in a blanket. the next day it was biscuits and fried potatoes instead of pigs in a blanket. there was instant oatmeal and milk available both days. overall the area felt very safe even though i passed a nightclub about a mile or so away behind and south of the hotel. there is a large mexican restaurant next door and fast access to the highway. i didnt go to restaurant next door as i got in late each night after visiting sea world. but the hotel did have some snacks for purchase which was great! they had a healthy choice frozen turke breast meal that i purchased to take to my room ( and a single bottle serving of wine) and i got to use the microwave in my room ! fridge in room was small and roomy! overall i was very pleased!',happy
id32995,' booked a room for double occupancy. called ahead and requested - beds and was told there was a $--- up-charge but they would put down by request. at check-in the rude manager rod sall insisted that it was standard in chicago to provide only a king bed for two people. he offered to discount the upcharge to $-- for - beds. there are --- rooms here but he wouldnt budge--and no the hotel is not busy at this time. i am a lawyer for -- years have traveled extensively never encountered this situation. manager was totally inflexible. assigned us to a room next to ice machine elevator and the employees lounge. this is classic bait and switch -- not the level of satisfaction i expected--very disappointing management.',not_happy
id32996,' i just returned from a five day stay at the catamaran. i would say that based on the $--- per night rate i was pleased with the hotel amenities. i had a garden view room and i must say that the garden pool and beach areas are well maintained. however i dont believe the hotels warrants the $--- per night peak season rates. the rooms are average hotel fair at best and with plenty of other quality beach hotels in la jolla and del mar you should weigh your options. beware the so called double beds are no bigger than a large twin.',not_happy
id32997,' this motel is a motel it served our needs and ive stayed at worse places. we stayed for three nights in room --- in early september. we had requested a room with two beds and were pleasantly surprised that the two bedrooms were separated by a door. the hotel is nothing fancy. the bathroom carpet and sheets were clean. no bed bugs or other creepers. i read the reviews after my friend booked the place and every other place was twice as pricey or filled up and was a little nervous. i prepared by buying earplugs and remembering to make sure that the door was locked every time we left. i ended up not having to use the earplugs even though there was construction outside the back window. my worst fears werent realized and we both slept fine. it is perhaps not as quiet as the westin next door but it wasnt a problem. no parties kept us up and nothing bad happened. the front desk kindly loaned us an iron and ironing board and let us keep it in the room for our stay. he was also helpful with restaurant recommendations and getting a layout of the city. the location is great. maybe other rooms are worse or other people had different experiences. but the negative reviews seem overblown.',not_happy
id32998,' very clean convenient and nice friendly service. i have stayed here several times in the last few months. i have never had a problem.',happy
id32999,' club quarters is situated close to wall street and ground zero. we used to walk right up to central park nearly everyday which was tiring but you get to see parts of tribeca and soho that you wouldnt see normally. most cab drivers didnt know where this hotel was which was a problem when trying to book a cab. our cab for the airport never turned up and we had to flag one down on wall street. there is just a lounge here no bar or restaurant. our room was tiny but clean and warm (we got - inches of snow when we were there!) but our view was of a brick wall! was ok if you dont plan spending any time in the hotel but i wouldnt go back.',happy
id33000,' i chose this hotel due to its high ranking and enthusiastic feedback. i was not disappointed. this hotel is in my own opinion el paso is finest. the front desk staff were professional and courteous. they made every attempt to make you feel welcome and at home and i was greeted with a genuine and true smile whenever i walked past the front desk. the rooms were terrific. they were spacious and had a very comfortable bed and a large flat screen tv. i was very impressed with this hotel is cleanliness and wide range of facilities. a business center is located in the lobby for those that need to go on the internet or print and copy something. the location is excellent too. mesa street is nearby and has many eating establishments stores and a starbucks just a short walk away. i cant find anything at fault about this hotel. it has easily become my favorite place to stay in el paso. well done hilton garden inn you have hit a home run in el paso.',happy
id33001,' we enjoyed the hotel and definitely recommend. the location is excellent cleanliness very good very good restaurant too. we indicate with certainty. the only thing i dislike is that the internet is paid. the hotel has a wonderful view and is very close to times square.',happy
id33002,' i cant say enough about the location of the hotel. right near washington square park great restaurants-bars & shopping. what more could you ask for? it has a neighborhood feel instead of a touristy feel which i enjoy. otto (one of mario batali is restaurants) is right around the corner. it is not only delicious but very reasonably priced. bars like the four faced liar & slaughtered lamb on -th & fat black p****cat on -rd are all great neighborhood bars. shopping is only a handful of blocks away on broadway! the hotel is clean with decent size rooms & bathrooms. i have nothing negative to say about this hotel. i loved it and will definitely return.',happy
id33003,' the property is truly superior high tech good service not noisy excellent bed and bath large rooms if you compare with the other options in times square (i.e marriott marquis or crowne plaza). if available you should include breakfast in the rate since the restaurant is so good but not cheap. just two blocks from the hotel you can find the bus city tours (upper or lower manhattan). it`s also recommended the -- bar inside the hotel.',happy
id33004,' awesome big rooms luxury and comfort great staff. went for a business trip they do have large conference rooms no pool but a indoor ice rink . hotel was not really located in an area where i could shop but it was a very nice hotel. great cusine food!',happy
id33005,' we arrived late at night and were very well received. the room was clean attractive and very quiet. we headed straight to the bar and despite being past closing on a tuesday night they stayed open as there were a few people in drinking. the location is right near times square and right in the middle of mid town. it is near the bus station and it is on a bit of a dodgy street but we never were concerned as there is a strip of three or four hotels next to each so it creates lots of tourist traffic. the subway is close and taxis are cheap so we never had an worries about getting around. apart from that we seriously had no complaints - we would go back without hestitation. i suspect in manhatten you either get double the price or double the filth - here it was moderately priced and immaculate from a style and cleanliness perspective. btw there is a great roof top bar in the hotel next dorr - worth a visit for a night cap.',happy
id33006,' my husband and i stayed here for a small - day get away and to go enjoy supercross. it was great! the parking was a bit tight but we lucked out and got an end spot and did not move the van the whole time we stayed. we found this place to be so easy to get to anything. we did walk every time we left but when we did it was just a - minute walk to the monorail. i felt safe when we did walk to the needle but just like anyplace just be aware. the check in and out was super fast and easy. this staff was great and very helpful. had asked a few questions to the night clerk and she was very helpful in suggestions. the building itself is old but the upkeep has been done well. the room we stayed in was overlooking the pool and was on the corner of the hallway was not a large room. this was fine for us being we had plans to venture out more than we were staying in. the room was in great shape other than the windows but everything was very clean and well kept. if you want something inexpensive clean and downtown with fast muffin-waffle type breakfast we strongly suggest this place. we plan on coming back again this fall and will be staying with the kids this time. great price great help very clean great comfy bed and great location! ps: i am a super clean freak who checks all the little nooks and cranny is when we do stay someplace like the bed under the sheets corners and the toilet. i will not sleep in a place that has a nasty bed with hair nastiness all over or moldy-dirty bathroom. i am a snob i guess. my husband thinks i am a little over the top on this. i have standards lol and knows cleaning routines since i once worked at a well known hotel chain.',happy
id33007,' great food - great retro decor luxury vanity products and linens. saltwater pool with movies on a big screen - party time in the bar and restaurant with amazing service by the entire staff. i miss the place already',happy
id33008,' the service received from the hotel was excellent from the moment we checked in to to our very last day when we checked out. the staff are extrememly helpful and cant do enough. we stayed in the queen superior room. it was similar to a mini suite. a lovely room with tasteful decor. when we returned in the evening room service would have been in and drawn our blinds and turned on the bedside lamps. a lovely addition to the overall service. i gave the sleep quality - because i found the bed a bit lumpy but that could be to personal taste. i was very pleased with the daily breakfast and wine with canapes in the late afternoon to evening. everything on offer was non-meat which made it easy. location is great for a peaceful stay from the noise of the general noisiness of the city but local amenities are little to none after hours. there is restuarant attached to the hotel we hoped to have tried but didnt have time. it is had great reviews and the hotel keep a couple of table aside for guests. overall we had a great time staying here and is certainly the best hotel weve stayed at. the only thing i would say i didnt like was the guests that stayed for business would take over the lounge area during breakfast and the evenings to have meetings. large groups and loud conversations. however the hotel is pricey so their trade will come mainly from businesses.',happy
id33009,' i travel quite often to various states due to work and stay in some of the best hotels but when in san antonio texas nothing beats the westin la cantera. from the moment you arrive to the breath taking scenery the valet service assignment of rooms food restaurants workout facility ect…and all the employees will make you feel right at home but i particularly want to call out a young man named armando galvan who helped me with my reservation after i requested a slight change in my preferences he took immediate charge and assured my family and i received everything we required without hesitation. his knowledge of the hospitality business and commitment deserves kudos and more kudos congratulations on operating an extraordinary facility and hiring the right people! i will only lodge there when visiting. thanks for helping me find a new home in san antonio! al trevino vp nw region sonic corp world headquarters --- johnny bench dr. oklahoma city ok.',happy
id33010,' very friendly people at the desk with great humour. the room (which was clean) was nicely decorated had enough room for two persons and had a large closet with free safe. if you stay here dont forget the wine tasting !!',happy
id33011,' i stayed from tuesday through saturday with my - year old and were definitely coming back. the staff was universally gracious intuitive in meeting our needs and since my spelling out words no longer works occasionally fluent in reading my improvised sign language! rose the housekeeper was especially great when i invited her to come clean while i scurried around to gather my stuff before walking out for the day. she could both disappear and in another instant be a great listener depending on what i needed. even the salvador dali-look-alike janitor who passed by my room around - one night was as well trained and hospitable as the front desk staff. thanks so much!',happy
id33012,' a fantastic stay at the tuscan inn. it is literally a - minute walk to fisherman is wharf. good sized bedroom free wifi and all for a good price. i recommend it.',happy
id33013,' start to finish they got everything right! not to mention our dog is spoiled forever! it started with letting them know it was a birthday getaway...they surprised us with an upgrade to a fabulous room and then a yummy cake was sent to our room with a card signed by several members of their staff! our dog boots was not left out and he received some dog biscuits shaped like a w ! thank you to w for making our dreams come true and we will be back!',happy
id33014,' i have stayed at the hilton woodland hills dozens of times over the past year. one of the advantages of being an elite member of the hilton honors program is access to the concierge lounge. they provide a nice breakfast in the morning and adequate appetizers (which often substitute for dinner on long days) in the evening. but more importantly is the friendly and accomodating staff. in particular rosie who is there in the evening makes the weary road warrior feel welcome and comfortable. she is always very helpful and is willing to go above and beyond. she will even make sure you get a late evening cookie!',happy
id33015,' a freak storm resulted in canceled flights. we had the option of overnighting at the airport or paying for a hotel room. we are not above sleeping in airports bus or train stations and have done our fair share of this in our younger years. given the opportunity we choose not to do so any longer. the gate agent provided us with a slip of paper with a toll free number to call to book a room--presumably these were a selection of hotels with special rates for stranded travelers like ourselves . we originally were offered an $-- rate at one other property; however as breakfast didnt come with the rate (and im sure they wouldnt have offered complimentary high speed internet access) we canceled that reservation. we pulled up a list of airport hotels on the iphone and called the homewood suites directly. the front desk agent offered us a $-- distress rate. are we ever glad we switched properties! the shuttle pickup area was a zoo. had we chosen a hotel on the original list we would have been waiting forever. as it was the van came within the time frame indicated. upon check-in we were provided the toiletries we needed as we had elected to not pick up our checked luggage (which would have added another - - - hours at the airport). we were given a one bedroom suite that was clean and comfortable. how we wished we had this room-property for the previous days we were on vacation! the only annoying matter was our hearing the patter of the rain on the metal roof--it was quite loud. however as we were exhausted after spending the afternoon and evening at the airport and with the aid of the comfortable bed we got to sleep immediately. the fact that breakfast was complimentary was much appreciated. we had reserved a later shuttle but chose to go earlier to standby for an earlier flight and there were no issues with changing to a different departure time. if were ever stuck in denver again this will be the first property well call.',happy
id33016,' my brother and i planned a celebratory weekend for our parents in honor of their --th wedding anniversary and my father is --th birthday and the plans included one night of accommodations at the fairmont - dallas. from the moment i booked the reservation the level of service at the hotel was nothing short of fabulous. my first experience was with a front desk agent who was helpful beyond measure. he was extremely courteous and professional responded very quickly with emailing me needed forms and helping me to arrange transportation for my parents and he listened carefully and anticipated ways to make their celebration more special. the concierge then reached out to me personally to help me finalize all of the arrangements. his passion for making guests feel comfortable welcome and important was obvious from the start. he was very enthusiastic and accommodating and when we had our last exchange before my parents arrival at the hotel i knew i could trust that everything would be handled beautifully. well i certainly didnt have to worry! my parents raved about everything!!! my mother said that if she had to select the top -- experiences of her entire life this weekend would be up there for sure. she told me how warm and inviting the staff was and my parents both went on and on about all of the thoughtful little extras that were thrown in - i.e. complimentary champagne and strawberries and a beautiful dessert with happy anniversary spelled out in chocolate on their plate after breakfast (which i didnt even know about)! my parents were very impressed with how the courtesy car driver escorted them each right up to the door of their restaurant with an umbrella because it was raining outside - the care that everybody took to make them comfortable really exceeded our expectations in every way. mom and dad also spoke of the incredibly upscale atmosphere and how classy and luxurious everything was from the marble bath and hanging robes to velvet cases for even the bathroom accessories! i am so glad that my brother and i chose the fairmont - dallas to host our parents on their special weekend! i cannot wait to stay there myself and will not hesitate to recommend this beautiful hotel to all of my family and friends!',happy
id33017,' stayed here overnight - a beautiful hotel and lots of charm. loved the hardwood floors in the bathroom the aveda bath products and the extra touches like a scale makeup mirror and very nice robes. ordered room service twice. staff was friendly and courteous and brought the food up quickly. the fruit plate was beautiful and huge with enough fruit for a whole family! very relaxing atmosphere and great beds in the rooms. will definitely be back for a longer stay soon!',happy
id33018,' i did not have any problems but two of my colleagues did. the hotel is extremely nice clean well appointed and the food was very good. there also seemed to be quite a few employees around the lobby directing guests. (note: ive only stayed at - lax hotels) the hotel lobby is far less crowded than the lax hilton and it is much nicer than either the hilton or the four points by sheraton around the corner. parking is $-- per day and they have some sort of airport parking (- day minimum) for $-- a day. the airport version of the parking is a few bucks more than other airport parking which looks like $---$-- from the signs around. the advantage is that the airport shuttle runs very often. when i was sitting in the lobby for -- minutes working on my computer the shuttle came twice! i only had lunch and dinner here. lunch was amazing but breakfast was just ok. a colleague of mine had dinner here and she said that dinner was awesome. two of my colleagues had problems with their rooms. one could not find his reservation which could have been his own fault because his name was mis-spelled. on the other hand my other colleague got a call from the front desk at midnight demanding that he check out of his room immediately. this was ridiculous because he only checked in a few hours earlier....!!! needless to say he was extremely upset. if i was given the choice and the price was similar i would much rather stay here as opposed to the hilton or four points which are the only other hotels at lax which ive stayed at. basically better shuttle service from lax not nearly as crowded excellent food.',happy
id33019,' just got back from a trip to colorado. we had booked - nights at a neighboring hotel but packed up and left there after one horrible night. we got the last suite available at la quinta. the guy at the check-in counter (caleb) was as pleasant as pleasant could be - and offered to hold our bags until the room was cleaned so we didnt have to haul them around town. when we checked in and looked at the room it was absolutely jaw-dropping. huge and beautiful. everything we needed. weary travelers with two teenagers and we couldnt have been more relieved and pleased! if you stay here make sure you check out the mexican restaurant next door - ajuua is. it is awesome!',happy
id33020,' this review is to complain about billing & wedding services we received in ---- from hilton charlotte university place. -. i paid the complete bill $----.-- of our wedding in ---- via credit card.we booked lakeview ballroom & - guest rooms for the event.i signed the credit card authorization form for payment.after a monthi noticed that they have charged me an additional amount of $----.-- to my credit card (of somebody else wedding) unnecessarilywhich caused my credit card to exceed its limit & consequently bank charged me $--.-- over limit fees.hilton staff didnt apprise me of this big mistake even after monthi wouldnt have come to knowif i had not seen the credit card statment in detail. -. another problemone week prior to our special eventhilton wedding specialist got promoted and left the jobwithout notifying us.when i called sales & catering deptto confirm wedding arrangementsthen came to know about her.we have to take appointment with the new specialist to go over arrangement plans againjust - days before our marriagewhich caused us lot of inconvenience. finally new wedding specialist took very good care of us and got the ballroom decorated very wellalongwith other wedding arrangements. -. we complained about this matter to hilton customer service dept & sales & catering department of the hotel.they apologized for the inconvenience caused and gave us - free night stay with free breakfast buffet for - adults and refunded $---- without over limit fees.they charge $-- for --- mins international callingif by mistake any of your family members make an international calltheyd charge you account immediately and youd come to knowonce you see you bill. kindly consider my reviewif you are planning to hold any event there.we expected a much higher level of service from hiltonbut we got very disappointed.',not_happy
id33021,' a hotel experience is a summation of many small details most of which the inn at lincoln park gets deeply wrong. here in no particular order are problems experienced during a recent stay: -) surly staff lacking the authority and willingness to fix problems-address concerns -) only - person at the front desk so that there was always a wait -) dirty outdated smelly carpets -) claustrophobic cheap-looking elevator -) skeevy scary looking floral bedding with cheap pillows -) major plumbing problems – initially switched rooms due to a dripping shower subsequent room had another leaking shower and a running toilet -) tv not working -) weak-unreliable internet connection -) broken ice maker and --) old cracked bathroom tile. was so spooked by this hotel that i checked out after the first night refusing to spend my second night there. on the positive side is a great location. love the area. do not love the hotel. don’t.',not_happy
id33022,' our family has been enjoying our stay at la cantera! starting with claire in the lobby at check- in so very helpful!!! to ivan so friendly bringing our luggage to our room before we even made it up there!!! the family had a great time at the pool area very clean and well maintained by staff. getting ready to watch a movie with the kids outside on the lawn....great get away!!',happy
id33023,' i have been a fan of hilton garden inns so booked a night here before flying out the next morning. even though i am a hilton honors silver i seem to have been given the worst possible room in terms of location. the room itself was nicely designed and decorated. the staff was very friendly. however we were on the first floor within -- feet of a waffle house restaurant. all night long there were motorcyles revving their engines. also we could hear extremely loud hip hop and rap music from the cars that were pulling into the waffle house all night. we travel often and this was without question the most sleepless night we have ever spent in any hotel the world over! also there was water leaking through the recessed light fixture over the tub at -am when the person in the room above took a shower. this was in room ---. i think this room never should have been assigned as this is a definite hazard. overall a nicely decorated and friendly hotel but not a place to get a good night is sleep!!!',not_happy
id33024,' after reviewing the hotels located on hotel circle we decided upon staying at the days inn despite some negative reviews that travellers gave this hotel. our room was located on the second floor which may be considered the older section of this hotel property. we spent very little time in our room as we were gone for the day and returned to our room later in the evening. our room was an older room but clean. upon entering the room there was a sanitizing odour. seeing that our room had an exterior entry we kept our curtains shut and windows closed. it would have been preferred if we could have opened our windows at night and had sunlight come into our room in the morning. when reserving a room at this hotel we were looking for a hotel with a modest room rate close to san diego attractions no charge for parking for hotel guests easy access to and above all was clean. this hotel-room met our requirements perfectly. there is a restaurant that is attached to the hotel. prices are reasonable as we only ate there once for breakfast. there is a denny is located nearby. it would have been great if this hotel offered a complimentary breakfast as others do in the area. front desk staff was knowledgeable and presented us with a map of the nearby groceries restaurants shopping sports arena etc. that were a definite asset during our stay. we will definitely consider staying at this location if we are ever in the san diego area.',not_happy
id33025,' the staff was very accomodating and helpful. the room was clean and everything was in working order. the fitness room had enought equipment for us to complete our workout. we would definitely stay at this motel again and recommend it to friends and family.',happy
id33026,' we stayed here on a trip back home and were with our stay. we were worried driving up to the place but had no problem with the room. i am a light sleeper and sometime road traffic keeps me up. this place is located a block off the main road so it was nice and peaceful in the room. room was great for the price. everything worked and it was clean. i read the review afterward but i would stay again next time',happy
id33027,' i had a conference at a next door property. as i like to check out hotels and arrived a daymbefore the start of the conference i booked this place. my only previous experience was with the w hotel in seattle. check in: there was a short line waiting when i arrived at noon. after about -- min waiting i checked in within minutes and given ----. nice! normally i have bad luck and get rooms far away from the elevator. the check in area whic was next to the livingroom did not that much atmosphere as i expected it was a bit small and not really welcoming. room: the room was nice great bed great pillows big tv lounger free bottled water. exactly as i had expected. the bathroom wasmsimilar great shower and bliss amenities. i struggled initially tomset the water on the right temperature but managed in the end. the viewmwas of another hotel where i was going to stay the next day. concierge: great service asked questions about - activities and they started to jump the phones straight away and make me my required reservation. all in all satisfied stay but i would probably not come back to this property. nothing to do with the hotel but there are more attractive places to stay in nyc than times square.',happy
id33028,' we have been to boston - times now around thanksgiving..and now only stay kimpton. our friends who have never been to us before were amazed. the onyx did not let us down. smaller than other hotels in reception but just as welcoming. restaurant area smaller but just as accommodating. staff brilliant. we walked everywhere til we dropped. saw sights we had never seen. the location is brilliant for north end little italy cambridge and quincy market. we only had to walk - minutes to a good selection of bars and eats. excellent stay. we are gonna be back kids!',happy
id33029,' this is not an economy hotel. but when you enter the lobby you will say great deal. nice decoration in lobby and guest room. friendly staff. location is great. free breakfast does not have sausage & egg but still good combination of items. will definitely come back.',happy
id33030,' i visited boston for the first time recently with my wife & we stayed here. my wife had wanted to stay in this hotel for a while! the hotel was very unique trendy & extremely well presented through out. the staff were also very friendly & accommodating. the hotel is situated very close to the city centre (about -- minutes walk) td garden & the main tourist attractions. as a word of advise for those looking for a peaceful couple of days in a luxurious hotel this may not be what you are looking for. the hotel is surrounded by busy roads and the reception area & bars appear to be a popular local night spot. in summary it hit the right note for us as we were going there for a fun weekend but may not be ideal for all. as a side note....in respect of starwood hotels in general....i took out a card with them some months ago & have been accumulating the points. the fact that this hotel is in the starwood collection made it an even better choice for me. however i am now told that starwood only give you points if you book with them directly & even if you book at the same price through a booking agent they give you a grand total of zero points! obviously nice hotels so i will stay in them again but they are no longer my first choice!',happy
id33031,' we stayed at the conrad for an extended weekend with a group of business associates for a fun non-business gathering. the room is what you would expect out of a nicely appointed city hotel. the beds are heavenly. the room was spotless. the bathroom was incredible. it was very spacious with a separate tub and shower as well as a private toilet room. the counter space was quite large; plenty of room to get ready to hit the town. the shower seemed a bit small given the size of the bathroom but nothing too confining. we ordered room service for breakfast twice. pricey as one would expect. food was fine not quite worth the price but paid for the convenience. it is situated in a great location with close proximity to some of chicago’s best places. there is a mall right next door including a nordstrom’s weber’s grill is right around the corner buca di beppo’s is on the corner at street level chicago’s field museum is a short cab ride away the list goes on. you can’t go wrong staying at the conrad. (note: unsure of true value rating as we did not pay for the room it was paid by an associate).',happy
id33032,' my husband and i stayed there just last week it was just fantastic. the beds were so comfortable and we love the two room suite which allowed me to sleep while my husband stayed up to watch tv.',happy
id33033,' i have stayed at the w westwood numerous times and although i like the rooms the ambiance and the location as well as the food there are some issues now. i have found on my last - stays that the staff is not as friendly as they used to be and there is a certain level of pretentiousness that is not welcoming at all. maybe it is the location near hollywood which causes the better than attitude but i wish they would work on it. one other complaint is the cost of the parking at $---night and the cost of the internet simply too high. overall if you can avoid the staff (with the exception of the maid staff who were warm and pleasant) this is still a good hotel.',happy
id33034,' my stay at the intercontinential was amazing. the staff was quick to help with any questions we had and the room was impeccable. the location right on michigan ave. was also very ideal for shopping. i would recommend this hotel to anyone.',happy
id33035,' hotel kabuki formerly the miyako hotel has reinvented itself as part of the jdv hotel group. while not quite what it used to be if you are looking for old school japanese style (like the japanese breakfasts you could get at the restaurant) it remains a good place especially if you like the quiet and pedestrian friendly environs of japantown',happy
id33036,' stayed here for the jacksonville jag monday night game. i booked a jr suite and when i arrived to my surprise they put me in the presidential suite!! very nice!!! huge room and a balcony on the riverfront and one on the city view side!! the hotel is showing it is age but a fine comfortable hotel. the american grill i was not impressed with. food was just so-so. the pool area is very nice with great views of the river and downtown!! ruth christs steak house is on property and was to expensive for me to visit. but i am sure it is nice. all in all i will stay here again!!! down side parking -- bucks self park or -- bucks v. thank you crown plaza jacksonville you made my weekend great!!!',happy
id33037,' i was here for a conference but stayed two extra days. although i was a hilton honors member and booked early i was given a room in isteerage class. when i checked in i was asked of i would forgo housekeeping for one day (in the name of the environment) for some extra hiltonhonors bonus points. i agreed. well we had three days with no housekeeping and no bonus points. we never received the promised newspaper. there was usually a maid is cart parked outside our door. which turned out to be a blessing in disguise as we often had to help ourselves to coffee and clean towels. my companion left three days before i did. he booked an airport shuttle at the bell desk. they wouldnt allow me to do that. i had to book through the travel desk (it took two tries) and pay twice as much. if you want to pay hilton prices and receive motel - service.... stay here! otherwise keep looking! oh well it is a good location...',not_happy
id33038,' - of us from sydney australia were travelling in boston for - days in late july ---- and we stayed at the constituton inn at us$---.-- per night. we highly recommend the constitution inn. the reception staff were not overley welcoming but they did their j',happy
id33039,' this hotel is located a walk away from the gas lamp great restaurants and many attractions. the hotel decor could use some updating. we wanted to recognize philip at the concierge desk. he was extremely helpful and courteous. all his recommendations were terrific. we had a great view of coronado and the us naval base.....we have stayed at many hyatt hotels and this one could use some updating.',not_happy
id33040,' after reading the reviews we decided to stay here (-------------). the staff was very friendly the beds were the most comfortable ive found and the location was great. i wouldnt recommend the breakfast buffet but the other breakfast items on the menu were great. we would definitely stay here again!',happy
id33041,' this hotel is a little older but spotless. nice pool and spa. there is a cute restaurant next door and if you are booked on a cruise ship they will escort you to the pier unload your baggage and allow you to leave your car at their hotel for a nominal charge. they have security so the car will be protected. when your cruise is finished they will pick you up and deliver you to your car. we have used them - times and have never been disappointed. they are friendly courteous and at times a lot of fun.',happy
id33042,' perfect location. friendly staff. nice clean room. stayed for one night. we were able to park on the street without issue. slept very well. lola seemed to be hopping but we walked around belltown instead. we did enjoy breakfast at lola in the morning. the best bacon!',happy
id33043,' i recently booked the petite room available from this hotel is website. it was little more than a closet but the linens were very nice and it was clean. the a-c did not work (but it was cool in san francisco that day) and the tv was at least -- years old. but for an overnight at$--- it was a pretty good value considering hotel room prices in other places that weekend. the hotel could use a face lift it has obviously seen better days but the bar makes good cocktails (no happy hour) and the breakfast was reasonably priced for a hotel. they also have starbucks in the lobby. all in all i would not want to spend more than a couple of nights in the petite room but it was fine for what i needed.',not_happy
id33044,' i stayed here for four days in mid-may while on vacation. for some reason the ny times guide to new york (----) rates this place very highly so i decided to try it. ive never been to nyc. they gave me a quiet no-smoking room like i requested. on the --th floor. the problems... a-c didnt work it was on full cool but was actually heating the room. it was -- degrees in the room when it was -- outside. i called the front desk. they didnt send the engineer until i called again a couple hours later. he worked on it (drained rusty water out the window!). it worked for about -- minutes and then it started to heat up again. it obviously needs some sort of overhaul. of course the windows are to be left closed! i called them again and again and they werent really interested. eventually they gave me a fan and opened a window. that worked pretty well as it cooled off in the city at night. for the rest of my stay i just left the window open. that may not be an option in the summer! the shower head had been taken apart. when i turned on the shower water went everywhere. i put the shower head back together. lots of hot water great shower. the faucet in the sink doesnt drip it leaks. if you get it just about half way between open and closed it might stop running (weird). the wireless internet did not work the signal is too weak. as usual for a large city i was picking up signals from wireless points in adjacent buildings which evidently dont have free internet. the wireless doesnt work in the lobby either. the front desk has no clue but you cant expect them to. so i used the business center in the basement. one thing i heard about this place - it stinks. boy does it ever! the smell comes from the laundry room in the basement next to the business center. it is that sour milk smell. with no a-c in the basement it gets humid and then that smell is almost overpowering. the smell drifts up to the lobby but isnt as strong. importantly the smell does not seem to make its way any further up the hotel. if you just come down to the lobby and leave you might never notice it. but if you need to do some work down at the business center you might want to bring your own oxygen. the other thing i heard - the elevators. yes they are small and old and did break down causing lines of people waiting to get up. but they fixed it quickly. the staff uses the elevators a lot laundry baskets and equipment are often hogging them (where is the service elevators?). watch the step when you get off! no problem with breakfast. they man keeps the place stocked while people swarm in and out. just the basics. good bagels. juice machines spray your feet (stand back). they ought to fix that one toaster - if they would just put on a new handle people could use it. if you dont like the free breakfast you can walk a half block out to -th or broadway and get whatever you want including - or - fast food places. lots of places to eat around there. the business center has some old and worn down pc is and chairs . the internet worked well. a couple times some foreign guests were there surfing porn sites - whatever. they have a nice laser printer. youll love the keyboard where the space bar doesnt work (trying writing email). it is important to have access to the internet to get tickets and times to events in ny. i downloaded subway schedules and maps. the location is great. it is in korea town really korea street . i arrived via train at penn station. i just walked the two blocks to the hotel. madison square garden is next to penn station so this might be a good place to stay if you want to take in an event there. empire state building is a block and a half. the subway station is at the end of the block at broadway and --nd. several trains run through there. including the r and w which will take you down to battery park-wall st-wtc site. the w and n will take you to queens and the bus to laguardia. mta is doing construction on the subway so you can sometimes not get back to the --th st station on weekends. you can also pick up those double decker tour bus at the empire state (for tourists). overall i had a good vacation. the hotel issues didnt become big ones. what bothers me is that la quinta doesnt seem at all interested in keeping the place up. a lot of broken little stuff which indicates a lack of interest. ny isnt cheap but that doesnt mean that can just let the place fall apart and charge less. compared to other places in ny it is cheaper and the location is good. but it might be worth spending the extra $ or so a night to get a place that is kept up. because if you have some problems they probably wont fix them. i would probably stay somewhere else next time i visit ny.',not_happy
id33045,' after having stayed in this great hotel i am not surpised that all the reviews for it are so good. our room was huge with great views. the service was excellent. to summarise a really wonderfull hotel which is of an equal standard of the - seasons.',happy
id33046,' what could be better than staying at this fabulous hotel within such a beautiful part of new york city? imagine early mooring runs in central park followed by a luxurious breakfast and shopping on fifth avenue. reservations are needed well in advance for the breakfast which is served in a leisurely fashion amidst the finery. downstairs is a restaurant area designed in a similar fashion to eataly but we preferred exploring the many fine restaurants the city had to offer since this downstairs location although splendidly decorated was a bit too warm and crowded for us. this area is being renovated and we look forward to visiting. we were treated well and even received complimentary champagne when we let it be known it was our anniversary. a grand hotel in every sense and worth a visit. dont forget to check out the portrait of eloise the character from the popular children is books.',happy
id33047,' this hotel is nicely situated in new york for lots of activities. it is within walking distance to many attractions. the rooms are clean and the lobby is beautiful. it was nice to stay here for new year is because it was a few short blocks from the ball dropping but not so close that you could hear all the noise. they also asked for your room key each time you entered so i appreciated the extra security.',happy
id33048,' we booked a room here in a hurry as we had to fly to houston to attend a funeral. we have stayed in hotels all over the world and i have never had as terrible and frightening an experience as i had at this hotel. the place was crawling with prostitutes and seedy looking guys looking for prostitutes. we tried to stay here anyway but the night manager started threatening us! in the end we had to call the police in order to safely leave. the police were very sympathetic and apparently they have frequent problems with this hotel. stay away.',not_happy
id33049,' have stayed at this la quinta and its previous incarnations every time we’ve visited la. what’s not to like? there’s a free shuttle bus to and from lax a small shop for those post flight munchies and free breakfast although the coffee isn’t up to much. ask for a room high up at the back and you’ll never know you’re near an airport. rooms are modern clean and comfortable. let’s be honest you’re not going to spend your holiday there. if you want a convenient reasonably priced airport hotel the la quinta is hard to beat',happy
id33050,' the pan pacific is located on terry and denny which is situated between the south lake union neighborhood and downtown seattle. i stayed here twice each time without a car and found that it is a convenient to walk to many attractions. it is -.- mile to the pike place market -.- miles to westlake center and the monorail and -.- mile to the south shore of lake union. if you prefer not to walk you can get a free lift (monday-friday daytime only) to any location within - miles of the hotel. parking on the other hand runs about $-- per night. one time i stayed in a space needle corner king and another a premium king. both rooms have large windows but the space needle room was far superior with its windows on two sides as well as a small window in the bathroom. the corner king is both lighter and roomier. if this is your first visit to seattle consider splurging on the corner room. the decor in the hotel is quite tasteful. zebra wood is used in many places including the elevators. the beds are very comfortable and the heating-air conditioning is one of the most quiet ive encountered in a hotel. regardless of which room you choose the staff are friendly and always ready to help with plans or transportation. the lobby bar serves a good breakfast as well as afternoon happy hour hors doeuvres featuring many drinks created with seattle-made alcohol. for a larger variety of happy hour selections try the bar in the seastar restaurant & raw bar next door.',happy
id33051,' initially devastated when i read someone is review including the word mouse before we left the uk! this was our first trip to the east coast and boston was our first stop (- nights) on a - week road trip around new england. no problems with valet parking- a bit pricey but this is a city and the hotels location is excellent-you can do boston on foot from here reaching all of the major tourist sights. we upgraded to a tower room which was perfectly large enough for the - of us. we could access a private lounge for complimentary breakfast and evening bites and all non alchoholic drinkswater and fruit was always available.perfect for early morning starts and chilling out in the evening with the kids. bathroom was small but perfectly formed. private concierge was incredibly helpful and arranged a duck tour for us at the last minute. all in all a wonderful start to a perfect trip. i cant comment on the other rooms but it is well worth staying in a tower room. we will be staying here again on our next visit.',happy
id33052,' we got a corporate rate through my company for our stay. we paid about $--- a night and the rate included breakfast. the trip was a personal trip and my husband and i with my - month old daugther celebrated father is day here together. first off nyc is very expensive and so you must always have cash on hand. if you expect any kind of reasonable service from the bell hops etc you must tip them. tip them well b-c you will need them. we had a king room on floor -- and it was lovely. it had a fridge and microwave and a nice flat screen tv. our room was quite large however our bathroom was very tiny. the door barely misses the toilet when you try to open it. that is typical of nyc hotels from what ive experienced and the size of the general room more than made up for it. the rate included breakfast as i mentioned and it was quite good. it was at the restaurant attached to the hotel and was very hearty. there is a set menu for you to choose from which included waffles with bacon or an omelette with bacon and potatoes. it filled us up and so we were good for about - hours! times square is about - blocks around the corner. very close proximity and an easy walk. we even walked to pier -- which is where all the boat tours are. we paid $-- each (adults) for the tour and it took us halfway around the island for - hours. we got to see the statue of liberty up close and all the bridges. it was fantastic and was operated by circle line --. i would suggest arriving -- min early to secure a space in line. we got on the boat last and wound up with mediocre seats. we eventually got to stand at the beginning of the boat to see the water. check out mesa grill (bobby flay is restaurant) if you have time. the food is to die for. excellent chef that one is (my yodaism for the day). all in all the hgi times square is one that i will definitely stay in again. the rooms look just like the pics and they are very accomodating. great place!',happy
id33053,' first time staying in this hotel. i had to stay here as i was some business to do in sugarland area as well as galleria. the hotel staff was really caring and always there to help you. the rooms were really spacious and it was really easy for me to make the living room as my office space. the hotel also provided shuttle service for people who didnt want to drive around the town (i thin they do it for a --mile radius). i would really come back here any time i visit houston and would recommend this place to my friends.',happy
id33054,' we were on a road trip and stayed in san fran for a few days in fisherman is wharf. we picked the argonaut hotel because it had lovely views and we love sailing as well so it was nautically-themed. the room that we picked was a double queen with bay views and was lovely roomy and comfortable though it was a bit pricey at $--- per night and didnt include breakfast. the concierge was really helpful and reserved us tickets to see alcatraz (which was awesome) and the front desk was lovely. there was a free wine party every evening which was a great end to the day. i did however find it strange that when i asked a girl who worked there where the best seafood was that wasnt touristy something where the locals eat she told me oohyes. bubblegum. definitely bubblegum. so we went where she told us to and ended up in the middle of tourist-hell in front of bubba gump shrimp co. uhhh... not bubblegum but bubbagump. what?! yeah we promptly turned on our heels and left. whenever we travel we definitely steer clear of places like that and just try and eat where the residents eat. so we walked for a while and finally found a place that looked half-decent called tarantino is. better than nothing i guess. the breakfast in the hotel was fantastic- but i think $-- for - eggs with bacon and toast and hash browns is a bit much. so great place interesting location but i wouldnt exactly stay in fisherman is wharf again- way too touristy and the restaurant selection is pretty grim (other than the in-n-out burger- those are addictive!!).',happy
id33055,' got a good deal on a suite for three nights at $--- per night prepaid. suite was decent sized but with one small window on a air shaft so no natural light. decor was all brown which added to the cave like feeling. reported broken tv in bedroom but it wasnt repaired in the three days we were there. decent bath with good lighting but crack in the sink. all in all the place felt tired and dark. handy location for the museums on the mall and a metro station is close. and a good price for dc.',not_happy
id33056,' i was in chicago for a five-day conference and stayed at the hotel blake. my so came with me and we did some sightseeing as well. the room was extremely spacious as was the bathroom and there was a good-sized desk a couch and free internet access. the hotel also served a light continental breakfast. the staff was friendly and helpful. i liked the decor. i did book my reservation using an online vendor which was a significant discount over the rack rate. i found this hotel superior to others i have stayed in downtown chicago. it is only two blocks from the subway.',happy
id33057,' this motel has a free garage which is reasonably large.the rooms are relatively clean. people who worked there were on the friendly side. unfortunately the beds are very uncomfortable. they claim that there is breakfast but there is no breakfast except for a box of sweets that is left out there for the whole week. this is all i can say about this place.',not_happy
id33058,' my wife and i stayed at the columbus motor inn on sunday and monday august -- & -- ---- during our recent san francisco trip. the motel is in an excellent location in close proximity to fisherman is wharf. the free covered underground parking was the best benefit in my opinion. our room was located on the third floor and was quite spacious for san francisco standards and very clean. we had a queen-sized bed and the room overlooked columbus ave. with a nice view of the coit tower and a panoramic view of the bay and alcatraz island. even though the room overlooks the street the noise is minimal. (expect a little noise afterall this motel is located in the heart of an urban city.) the staff was professional and friendly and answered all of our questions and provided us with restaurant tips. we practically left our car parked the entire time and used the muni buses cable cars or simply just walked around. we felt safe walking around town during the evening and ate at a great italian restaurant one night named capp is corner (powell & green sts.) the best tourism tip we can offer is to order your alcatraz tickets online prior to going on your trip. if you dont you will risk the tour selling out especially on weekends. if you are looking for a high priced full service high-rise hotel-this is not the place for you. however if you want to stay in clean comfortable rooms in a great location and save a little money for other things on your trip this is the place for you. i would highly recommend this motel and would not hesitate to stay here again.',happy
id33059,' first of all let me say this is a beautiful hotel and full of charm but we have had to rate it as poor because of something that happened whilst we were there. by mistake we left our passports driving licence and english money in the safe in our room. we realised this almost immediately and returned the next day to retrieve our things our passports and driving licence were handed back but the money had been stolen out of the safe. who would have thought this could happen in a hotel with their reputation. we saw the assistant manager and a member of the security staff who denied there was any money in the safe. in fact we were treated very dismissively and told to report it to the san francisco police which we did. unsurprisingly we have not heard back from the police. we had the feeling the hotel did not believe us which was very upsetting as we know for sure that this money was in the safe. when we returned home we wrote to the manager who stuck to the original story given by the security staff in other words we got nowhere. we were so incensed that we felt compelled to write it on your website. we have never done this before. we are worried it could happen to someone else the money we had stolen was not a large amount but it could have been or it could have been someone is treasured jewellry etc. sadly we will not be returning to this hotel.',not_happy
id33060,' the most amazing hotel! when we arrived we could believe the location it is literally next door to the hollywood and highland centre the kodak theatre (where they have the oscars) mann is chinese theatre incredible! you walk out the door of the hotel go through the passageway at the back of the centre and there you are right in the middle of the centre in the middle of hollywood blvd. you couldnt get a better location. the staff were so friendly and helpful and the room was amazing. we had - girls staying in the room and we could have fit more. - giant beds and a couch with tonnes of room still to spare a full kitchen with table and - chairs and a bathroom. there was a safe in the wardrobe with an electronic lock a powerful ac in the room and a little balcony overlooking the pool (which was also lovely). there was a laundry room in the basement with vending machines (mainly drinks). great value for money i will be staying here any time i visit la.',happy
id33061,' our trip was fantastic from the start. the drive from the airport to the hotel takes you over the potomac past the washington memorial with a fantastic view of the capitol lincoln monument and white house. then you arrive at the impressive lobby easy check-in and roomy rooms. we didnt eat at the hotel restuarants but we did frequent the lobby bar and there is a full starbucks in the lobby. (saw susan saradon walking into the jw marriott.) the only thing this hotel is missing is magnifying mirrors in the rooms. the hotel is right in the meat of the action. we walked to the mall without effort (- blocks max) passing deli is drugstores and metro stops along the way. everything is at your fingertips. metro bus stops are less than a block from the hotel and all bus drivers and cab drivers knew exactly where this hotel was located. we saw lots of families and lots of business travelers so anyone should feel like they fit in. if we were returning to dc we would stay here again.',happy
id33062,' my team in training group from miami staying here for the san diego marathon weekend and we really enjoyed this hotel! walking to everything in downtown was easy: ballpark convention center gas lamp is night life and seaside village. the hotel is totally clear the rooms were very nice & comfortable and the staff help us feel welcome!',happy
id33063,' enjoyed a quick two night stay at the hotel palomar. they live up to the positive reviews and provide excellent accomodations and service that luxury hotels typically provide. will visit again!',happy
id33064,' i stayed at this econo lodge for a week and a half for a youth conference for our church. when we got there the place wasnt clean at all. we had to go ask the front desk for our towels and toilet bowl cleaner. the place was extremly discusting. the beds were uncomfortable. the sheets and comforters had stains all over them and batteries inside of them. the walls were paper thin and you could hear everything in the other rooms. we were barely there. we found other places to go through out the day just so we wouldnt have to be there. i would never stay there again.',not_happy
id33065,' excellent location about a block from michigan ave. and two blocks from water tower place and john hancock tower. beautiful hotel felt very luxurious and high-class for being a moderate priced hotel. staff was excellent -- friendly and accommodating.',happy
id33066,' once we arrived we were greeted by - different individuals from the time we stepped out of the cab until we got to the front desk as one would expect at a - star hotel. congratulations were offered at check in as i noted it was our honeymoon when making the reservation. i wish i had asked for an upgrade at checkin but i forgot. we stayed at - hotels in boston during our honeymoon and this was the only one we werent offered an upgrade at. hotel marlowe and nine zero (both kimptons) win in this regard. we were assigned room --- a standard king room were escorted to the elevator and left to find the room ourselves. i was not bothered by the fact that we were not shown to the room. initial impressions of the room were very good but the more we were there the less impressed we were...more on that in a minute. within - minutes our bags arrived and the bellhop showed us some features of the room. another - minutes another knock on the door. they brought up our complimentary beverages which were offered at checkin and some chocolate covered strawberries. how nice of them! we cleared out a space in the mini fridge and put them away for later. now for the room itself: the good- nice king sized bed with frette linens a sectional couch large (~-- ) phillips hdtv (that actually had hd channels) above a large dresser a separate desk area with stationary notepad scissors paper clips etc. the bathroom was phenomenal with a separate standup shower with rain shower head and handheld head a separate toilet room and a nice soaking tub with bath salts. top notch hardware for the faucets and dimmer lights finished it off. the shortcomings- upon closer inspection there were several details that were lacking in these rooms including: -) the lack of doorstops for the doors. all it takes is one careless guests to open the bathroom door to fast and youve got a - inch hole in the drywall. the left closet door smashed into the door frame of the bedroom when it was --% open and judging by the marks and dents in the frame i was not the first guest to discover this. -) according to the website each guest room has a walk-in closet. now come on...no way ours could be considered such. maybe if you removed all the hangers and ducked below the shelves someone could technically fit in there but let is call an apple an apple. -) to the left of the dresser in plain view against the wall were remnants of peanuts. we looked behind the dresser and were disgusted to find other trash and food bits behind there. -) for only being - months old the dresser furniture was somewhat misshapen. both doors to the dresser were warped. the left one was difficult to close without some force because of clearance issues and the right one when closed and touching at the bottom produced a half inch gap near the top. strange for brand new furniture. -) dust had collected and gone uncleaned on the bathroom light fixture lamps. -) maybe it was operator error but the lights in our room had three master switches one near the door and one on each side of the bed. obviously this is so you dont have to go around turning off every lamp before bed...just crawl in and flip the switch. however without the master switch on the bathroom lights wont fire on either thus you are left with a strange predicament should you have to go potty in the middle of the night...either fumble around the bathroom in the dark or blanket the whole room in -- watt light. luckily this situation did not present itself during our one night stay. these issues may or may not be confined to room --- but in any case this is not what one would expect from a luxury hotel. the next day we woke up early to get some breakfast at asana (the mo is restaurant) which was included in the room rate. the included continental breakfast consisted of - pastries and cost $--. with tip it would have cost us over $-- if not included...totally not worth it. at -- oclock my wife was scheduled for her two hour spa experience which she enjoyed immensely. this was also included in the room package price. with the massage and breakfast costs added separately the room basically costs us $-- for the night. in the spa there are things called experience showers where you can select between four different experiences (rainforest thunderstorm arctic blast and two others) and the nozzles-heads output the water based on each setting. there are also lighting and sound effects. interesting concept which i did not try out myself...opted for the demonstration only. about a month before checkin i emailed the concierge regarding our upcoming stay. i inquired about using the house car to get from the mandarin to the nine zero hotel upon checkout. one thing i found out is that they are not very quick in responding to emails at least the guy i was dealing with. you could usually count on a reply in three business days. he informed me that they normally dont reserve the car and it is on a first come basis but they could make exception for the occasion. fast forward to our actual stay when i went to double check that we had the car reserved. imagine my surprise when the concierge tersely told me it was not reserved nor do they reserve the car. i informed him that i had been in email contact with another concierge agent and was told otherwise. anyways it all worked out as the car was free for that time but they really need to get on the same page. once we were there we used the concierge several times for various recommendations and they were all a pleasure to deal with so it seems like an isolated incident. overall in our situation and for the package price of $--- that we paid it was a fantastic value when the massage with gratuity would have been over $--- anyways but if i were just staying there on the rack-rate for room only no way could i justify that when we stayed at the nine zero for $--- less. service was great and friendly (save the one concierge) and the bellmen greeted us by name as we came and went but all the other shortcomings would not justify the going rates here. if the massage and breakfast were not included i would probably rate this review as a - star experience based on value alone. this was our first stay at a true --star hotel and after this im not rushing to come back.',happy
id33067,' wyndham is now sheraton hotel i i stayed for a - day conference and paid ----night. pros: convenientspacious rooms nice lobby courteous staffconvenient location cons: breakfast is expenbsive and not good at all -$--.-- $-.-- per day room internet access . the connection is slow. you can use kiosk on mezzanine level but you have to stand whole time on small space furniture knobs are broken. there was barely toilet paper left when i came in. the facial tissue was moist and must have sip through the counter from previous guest. hair dryer fell off the wall. speaker phone constantly disconnect.',not_happy
id33068,' stayed at this hotel for - nights due to a business trip in the area. hotel under construction. i felt like a number. the service lacked the personal attention you expect from a hotel of this nature. it was so packed and it felt like cattle. the hotel didnt have an atmosphere. the best thing in the hotel is the breakfast on the top floor. the view is magnificent.',not_happy
id33069,' slow check in not enough staff. costs $-- for self parking each day so add that on your bill if youre driving. dont know whats up with the young bucks hanging out in the lobbey with the mandatory baseball hats and shirts hanging out. dont know if theyre pimping or servicing. dudes arent staying in the rooms from what i can tell just hanging out at da westin. non-smoking room smelt of smoke. just unpacked and have to air out my clothes as they smell of smoke. room and furnishing nice enough bed nice enough and cleaning o.k. not good sound proofing. could hear doors opening and closing all night and any conversation in the passageway could easily be heard in the room.',not_happy
id33070,' booked this direct with the hotel as it wasnt any different from online quotes (we are just back and obviously it was a busy period in the run up to christmas). we received a very warm welcome from reception and were informed that we had been upgraded to a king-sized room (though i think they just meant the bed and not the room) none the less the room was clean and the bed very comfortable toiletries were luxurious and restocked daily. we were at the front of the hotel on the --th floor and were not disturbed by traffic noise at all. the room was expensive at $--- per night and when you add occupancy tax and sales tax and all that other kind of stuff it does turn out quite pricey. sunday nights the price does drop though by --%. overall a good stay we had a meal in serafina the hotel restaurant the same as a much more popular one of the same name downtown. food was good and not unreasonably priced. location was good right across the road from where chicago is on show. but there are plenty of other hotels in the area to choose from.',happy
id33071,' great location excellent spacious room good clean bath cant ask for more. with my office being just - blocks away this is where i will ask my office admin to book me each time. though i stayed - nights was a busy business trip so didnt get to explore the bar which i will hopefully get to on my next visit.',happy
id33072,' we just spent - days in sf and at the argonaut. the front desk was very helpful and let us check in - hours early when we arrived and even upgraded our room. the nautical yet modern theme of the hotel is very nice and the room was clean and roomy. the noise from the streets was a bit noisy at times but the sound of the famous cable cars was kind of fun to hear from our room. for some reason neither one of us could comfortable in our beds though. not sure if it was us or the mattresses though. the staff at the restaurant was nothing short of amazing! friendly smiling and always willing to strike up a conversation. the location of hotel is a bit touristy but close to almost every great neighborhood either by foot bus or cable car. thanks argonaut!',happy
id33073,' my first time in chicago and travelling on business i booked a spectacular grade room in the w city centre for two nights. first impression of the hotel is hugely over-styled: the dark mood lighting huge furniture and constant piped trance music makes you wonder what they are trying to hide. reception were hugely friendly and efficient i felt welcomed. on a practical level the check-in desks are style over function too dark and no room to fill-out details etc they resemble a game show host podium. entering the lift the continuous trance music gets a bit louder and the ambience even darker....are light bulbs in short supply in chicago? first impression of the room was good until realisation there isnt a great deal of room around the bed. ive spent some time in american hotels and normally they are quite a bit larger - i get the impression this is an old building renovated to new standards which has meant room sizes have been compromised. trendy furniture looks great but again even with every light on at my disposal the room is dark. finding the under bed lighting (?) brightened things a little but showed that the edges of the room could do with a good hoover! bed was firm and restful sleep was easy; there is a vast cinemaesque wall-mounted tv which is oddly offset from the bed around - feet to the left of the bed; directly in-front where the tv should go is a large fonted slogan on something banal like finding yourself - something that im sure is amusing on a birthday card but to read every time you look at the wall is odd. the wall mounted tv had a second problem in that at -:--am i found out that the next door room also has a wall mounted tv directly above my head. cnn at what seemed like maximum volume from the room next door is great for those of us who trying to make sense of sleep following a transatlantic flight. the biggest disappointment has to be the bathroom. firstly i didnt think i had one as all i could see was a closet with a sliding door but on sliding the door i realised that this approximately -ft square room was to be my luxurious bathroom suite; the sliding door now obvious as the room wasnt big enough to have a door that actually opened normally. the shower itself was fine the basin impossibly small for someone with an actual face they want to wash or teeth they want to brush or things they want to store on a level surface. the toilet itself is far too close to the basin unit for those with conventionally arranged shoulders and elbows to accommodate themselves without bruising or injury. finally the room was atrociously expensive add to that the frankly insulting fee for wi-fi i cant see much value add in this hotel. great location in the heart of the city i suspect people would only be happy in a wow suite (although i shudder to think how expensive that would be). average disappointing given the expectation set by the price and the spectacular room name.',not_happy
id33074,' off the top i would like to say that the staff here was friendly and helpful. the breakfast was good. the rooms were clean. but - there were numerous fiascos which caused my long-weekend vacation stay here to be less than enjoyable. -) the mother-of-all-parties was held in the suite directly above me (they were even advertising for it by plastering notes in other parts of the hotel). it was incredibly loud and annoying - and i barely got any sleep that first night. -) the jacuzzi (which was a major draw for me) was broken all weekend long. come on best western. one of the reasons i choose you as a chain is that i trust your brand - but when something like this happens i feel i would be better served somewhere else... anywhere else. it is a weekend and the jacuzzi-hot tub is out of order ? -) they were laying down carpet on the weekend also so as soon as the fun-loving partiers checked out the noise was ramped up even further. it is home renovation time and i got to hear all of it. -) more bad luck but the television was not working properly on the first day but this eventually sorted itself out. -) a quibble but a quibble nonetheless. to the front desk person who told me washington ferries is only a -- minute walk from the hotel. no it is not and i found out the hard way. it is more like -- minutes - and if not for a taxi i flagged down on the waterfront i would have missed my ferry sailing. i appreciate the work that management is putting into this hotel with the renovations etc. and like i said earlier thanks to the hard-working staff. but given my experiences (not to mention the mediocre location) i will probably not be back.',not_happy
id33075,' we booked this hotel after reading the numerous positive reviews. they were all right. i cannot praise the service and friendliness of the staff enough. nothing was too much. we stayed for three nights. the rooms are spacious and had full kitchen facilities. not the most modern but clean. the layout does have lots of stairs though so if your mobility is limited it might not suit. these are probably the only negatives. the kids loved the pool and the free drinks popsicles etc. breakfast was terrific and you could take it back to your room. really saved some cost. free wifi too. location is good too for a short stay it made a good base for hollywood and the train station is close too (one stop to universal studios and then a courtesy bus). there is also a small supermaket one block away which we used. but my overall memory of the place is still the excellence of the service. these guys have nailed it. fantastic place for families and we would go back in a heartbeat.',happy
id33076,' my husband and i recently settled on the westin times sqaure as it was the only hotel left in nyc where i could use my starwood points. we are very glad we did. although ive generally shunned times square on visits back to nyc we had a great time. the hotel itself is well-located on --d and eighth avenue close to numerous theatres as well as hell is kitchen and within easy walking distance of madison avenue shopping. the hotel lobby was bustling but the staff efficient--as a starwood gold member we received a complimentary upgrade to a deluxe king corner room on the --th floor -- absolutely fabulous room with flat screen tv wonderful bed ihome and gorgeous corner room views of the city. the bathroom was great too--never wanted to get out of the double-headed shower. i cant comment on the lower rooms and street noise but we couldnt hear a thing in our lovely room. a couple of small quibbles: the concierge was snotty and could not seem to believe we had arrived on christmas night without a dinner reservation. we asked if she could recommend any nearby asian food and she told us everything was likely booked and lamely offered to call a place id never heard of on the upper east side (not close) that was probably booked. we said no thanks and walked over to ninth avenue (a block away!) where we found a number of asian places serving dinner no reservations required. the same concierge was equally snotty when we asked where to find the half-price ticket office for same day broadway tickets (on --th between -th and broadway) although we at least got an answer that time. other than that we were very with our beautiful room and the fun location. recommended!',happy
id33077,' we had a wonderful experience at the distrikt. the rooms are just beautiful and the location is perfect for walking everywhere. the staff is very helpful and the lobby computers are available if you need them. i will definitely return on my next trip. very reasonable for a city hotel.',happy
id33078,' my brother and i spent a few days in this hotel and we were pleasantly surprised by how accurate the previous reviews on this site were. the hotel is very well located - right in the middle of manhattan on --th street between -th ave & broadway - and minutes away from times square. there is even a subway station -- seconds away! we were on the --th floor which was amazing in terms of acoustics as we did not hear any of the typical new york sounds. the room itself (we had two double beds) was spacious (even by non-nyc standards) and clean. the beds were ultra comfortable and the bathroom was adequate. the service from the staff was always polite and helpful with lots of friendly faces and always a good morning- afternoon- evening . the hotel may be a little soul-less and if you are looking for a unique boutiquey experience then this is not the place for you but considering the price location and quality of the place i would highly recommend it as a place to stay when in nyc!!',happy
id33079,' i wouldnt stay here again. the hotel staff seem overwhelmed - our room was not ready at -pm when we checked in and one day after being out since -:--am we returned at -:--pm to find our room still being cleaned. they need a system to tell housekeeping when you are out - they dont even have the service please door knob hangars. the doorman was missing more than he was there. the staff were nice and tried to accomodate us but the hotel just seemed to busy for the number of people working (or something). to be fair it was the weekend after christmas - so maybe that does not happen normally. it is also not very secure - anyone can walk in on the ground floor and take the elevator up to any of the floors without even being seen by the front desk (which is on the -nd floor). on the positive side they did give us a room on a high floor which wed requested and made a big difference in terms of noise. it is pretty clean and the room is a decent size for the price and location. bed is comfy and shower has good pressure. if you are going to broadway shows it is the perfect location - right in the middle of them - anything else it isnt great because you have to cross times square to get anywhere.',not_happy
id33080,' where to start--the neighborhood is an upscale suburb of san diego with white fences and tree lined streets. the entry drive to the hotel is spectacular with lush forests and beautiful landscaping. as you can see from the website the architecture is faux tuscan and beautiful. the public rooms are spectacular with the highest quality carpets marble woodwork art etc.--no detail left out. the bedrooms and bathrooms are simply exquisite. from the beautiful and exceptionally high quality furnishings to high tech amenities to totally comfy beds linens and pillows this hotel strives for greatness. the bathrooms are simply the best i have experienced with perfect bathtubs showers marble exceptional woodwork etc. the closets were large with plenty of room for all of our luggage and clothes. added touches: there is a fun and delicious coffee shop-gelateria with very high quality coffee and gelato. the golf course practice area and service at the golf club are second to none. unlike many resort golf courses this course is in perfect shape. the location of the resort is perfect being close enough to san diego that it is not difficult to reach downtown sea world the zoo without too much driving and yet it is in such a nice leafy suburb with outstanding views. it is also only a -- minute drive to my favorite beach and beach town in the san diego area--del mar. i walked every morning on this spectacular beach. let me finish with a comparison. two years ago we stayed at the four seasons in aviara and this resort blows it away. there are four of us in the family and we all agreed that if given the choice we would select the grand del mar over the four seasons every time.',happy
id33081,' stayed for a few stop over days. good walking access to shops and restaurants. pool deck quirky but fun for the kids. rooms full of gadgets tvs fun fittings and well sized. overall cleanliness is average. leather couches are in need of a good clean. the rooms lighting is terrible - you dress in the dark and really struggle to put on make up. better in house dining at other la hotels in the area. you have to like very modern and not want any of the plush hotel experience. so much for the gadgets - you have to pay for internet!!!!!!',not_happy
id33082,' we stayed - nights to do touristy things and the hotel met all our requirements. it was a -- minute walk to the harbour. it takes a little longer on the way back as it is slightly uphill (and it is at the end of the day). it takes a little longer to get to camden yards. we did not walk back from camden yards as we did not want to walk back the way we came during the night. the taxi from camden yards to the hotel cost about $--. our hotel room was clean and comfortable. the decor was a little worn and although our room was non ismoking i suspect it was a smoking room when required. there was no wi-fi in the rooms but there was in the lobby. this did not work on our first day but it worked on all the others. we booked through cheaphotels who said mt vernon hotel had free parking however this was not the case. hotel staff kindly advised that if we did not need to use our car during the day there was a cheaper parking across the road rather than using the hotel is parking. parking was $--weekday and about $--weekend. i would stay there again.',not_happy
id33083,' this hotel was perfect for what we wanted. we came off the train at union station easily walked over to the hotel with our luggage and two kids (next time i would cab it though). impressive lobby - busy full of tourist (as opposed to many business-y dc hotels) - rooms were a tad bit small but fine - clean modern. the best part is the kids could have their own room (albeit connected) at half price. great deal! the morning breakfast was included in the price all for under $---...thank you hyatt!',happy
id33084,' we stayed here for the july -th weekend and what an experience! the hotel staff were very helpful and the hotel was very trendy. it has a great atmosphere and vibe. this hotel is literally in times square you can hop the subway or go to ticketsfortonite right outside. this is the perfect location if you want to be in the middle of all the action! the rooms are tiny but it is new york. comfortable beds nice bathroom!',happy
id33085,' while on business in charlotte nc had the pleasure of staying at hyatt place near the airport. the hotel is very convenient to the airport and right across the street from a number of nice and convenient restaurants if you wish to get away from the property for a bite. the staff were very friendly and the all-suite rooms were spacious with a living area desk kitchenette and roomy bathroom with separate sleeping area. outdoor pool is also nice. highly recommend!',happy
id33086,' we have just returned from our stay at the pennsylvania. it is a big old hotel with a history linked with glen miller and the famous ----- number. the hotel lobby was always crowded and lively. sometimes had to wait a while for an elvator as often crowded.the reception staff were polite and efficient. our room on the tenth floor was clean and tidy. there were new towels every day the showers were hot and the bed comfortable. a request for extra pillows was furnished within -- minutes. i would like to have had tea-coffee making facilities in the room but a --minute trip to the cafe in the lobby for a $---- coffee to go wasnt the end of the world. the position of the hotel is perfect. very easy to get to all the attractions. i dont normally write reviews...in fact this is the first i have done and this is purely due to the negative reviews the hotel had been getting. i think they are very unjust. dont believe them and enjoy your stay.',not_happy
id33087,' fantastic location clean room really comfortable bed great shower good breakfast friendly staff really good value. the only bad point which is really annoying me (am staying here at the moment) is that the doors are not at all soundproofed so if people are outside your room standing in the hall or waiting for the elevator you can hear them really clearly. unfortunately it appears there are a lot of loud people on our floor with no consideration for others so early morning and after -.--pm at night it becomes a problem. people putting their key cards in their doors is so loud it sounds as if your door is being opened. it really shouldnt be this way. that really is the only bad thing about this hotel but it is enough not to give it - out of - which it would have got if it wasnt for the noise situation.',happy
id33088,' after reading the mixed reviews on here i went ahead and booked the astor on the park anyway. check in was easy and the doorman helped my friends and i bring our suitcases to our room. yes the elevator was very small. he had to come up separately. it was tight if there were more than - people in it but im not complaining! when we arrived in our room i was to see how neat and tidy everything looked. the sheets were crisp and white and everything was very clean. we ran into a few problems with our toilet not flushing but a quick call down to the front desk and someone was there to help us within -- minutes. the service was really quick and efficient the whole time. the hotel itself was very quiet. we didnt run into too many other guests and our room was quiet at night. the subway was reasonably handy with the hotel being on --- st and there being a subway at ---st and ---st. we took the --- st one and we arrived in columbus circle (--th) in less than -- minutes. we picked this hotel only so that we would have somewhere to sleep and it served its purpose well. i highly recommend this hotel to anyone especially those budget conscious travelers like myself. it is really not even close to being as bad as some have said and i would and will stay here again.',happy
id33089,' good location walking distance to hollywood blvd. (star bucks half a block walk ) quick drive to universal and warner brothers. room was slightly worn but expected due to age and location continental breakfast was not up to par compared to other days inn i have stayed at. parking fee was a surprise but at least it was in a secure garage overall it was ok i have stayed in worse',not_happy
id33090,' if you want to stay in the heart of everything - this is the place. went to nyc last weekend. the beds were clean and heavenly . room was clean shower was clean towels were plentiful and linens are changed during your stay if you place the green card on you bed. the best part of this hotel was that it was right in the middle of everything and very convenient to the subway - yes people - take the subway - cabs are too expensive traffic is too horrible and the subway is no worse than chicago subway is they are clean and safe. the concierge even came thru with much sought after babbo reservations. concierage service also printed out flight boarding passes. there was never a time we were told no . room rate was around $--- with aaa discount - fair for ny prices. dont expect the waldorf astoria or the plaza here - this hotel is modern and serves it is purpose. let is face it - you are not in the room enough for little things to really matter. nyc is about broadway times square china town little italy and all of the wonderful eclectic restuarants and places you can find. word of advice - avoid tavern on the green - worst meal ever and the whole place smells like horse poop - (from the horse drawn carriages). by all means make new york your own and have fun.',happy
id33091,' location was great. service was excellent! will recommend to all my friends and associates.',happy
id33092,' great place for families good location to get out and experience the hill country. the staff is wonderful and your holiday rate was outstanding! see you this summer.',happy
id33093,' we were at the worthington for a wedding that was held there. the hotel rooms and banquet facilities were beautiful. we really enjoyed out stay here. it is a hotel that is close to sundance square for shopping and dining. it has wonderful amenities too. very good service and helpful staff were an added bonus.',happy
id33094,' just came back from a --night nyc vacation with my sister and my ---yr old son. we had a fantastic time! the hotel and staff were great! when we arrived our room was not quite ready so they took our luggage and we went out walking times square for awhile. when we came back and got in our room (with two double beds) we were a little disappointed that we did not have a good view. we called the front desk and they moved us to a corner room with an awesome view! the location was fantastic could not have asked for better! the only downfall is that the rooms dont have bathtubs. i love my bath but the standup shower was huge and it was so clean and nice - id stay there again for sure!',happy
id33095,' ideally located near times square the hotel is perfect for a short stay in the big apple. the rooms are small but if you’re there for a brief visit you won’t be spending much time in the room. if you’re there for business the hotel boasts all the essential business amenities.',happy
id33096,' hemos estado por segunda vez en el hotel san carlos - noches hotel bien situado muy cerca de quinta avenida times square y rockefeller center. metro a una calle bien comunicado. personal que habla español. habitacion muy espaciosa limpio poco ruidoso con armario empotrado para compras. aparte del minibar tiene microondas otra nevera y un servicio por si se quiere comer algo en la habitacion. prensa diaria en ingles servicio de buenas noches. desayuno self service que esta bien aunque no es lo mejor del hotel. zona de internet con seis ordenadores con rapida conexion. el hotel es un buen cuatro estrellas y el precio no esta mal dado lo caros que son los hoteles en nueva york.',happy
id33097,' came from las vegas to chicago for a family wedding. the hotel was beautiful staff was great very helpful. beds were the best i have ever had in a hotel room. hotel was in great location walking distance to everything. staff was top notch very helpful.',happy
id33098,' we stayed at this hotel for three nites and were absolutely pleased with every aspect. the room was great with a patio so even though we were in a non smoking room you could smoke right outside on the patio. room had a fridge which worked out perfect. the grounds are beautiful and the pool area is quite relaxing. the staff was very helpful and everyone went out of there way to help. they offer a free airport shuttle. the concerts they offer during the summer cannot be beat and if you do not want to pay the price of admission then just sit by the pool and enjoy the sounds. super hotel and will stay again without question.',happy
id33099,' having travelled a lot with work and stayed in many a dive of a hotel my opinion of the less than salubrious ones has been heightened after stopping at park central what a dump and not a particularly cheap one either. to say as many reviewers have that the location is superb is just that ie a review of the location not the hotel. the location is superb and trust me you will see plenty of what the location has to offer rather than spending any longer than you need to in the hotel. lots of reviewers have commented on the speed of the lifts and such but i would never nit-pick over trivia such as this it’s a high rise hotel at the end of the day and getting to your room by lift is unavoidable so i will try to stick to the salient points of why i believe that this disgusting hotel needs its - star rating reducing to no more than - star. the room was dark smelly cramped dishevelled and in need of total refurbishment the bathroom was tiny with less than an inch between the door opening and almost striking the toilet pan. the bath itself was only three quarter length and incredibly shallow only allowing for a brief wash in it as it was so uncomfortable and the plumbing was loose which was very worrying. the carpets were old dirty and worn the paint was peeling and the wallpaper was stained and there were absolutely no worthwhile facilities unless you were prepared to pay over and above the extortionate fees already paid for what amounts to a tiny lifeless room. the concierge staff were complete idiots who would probably struggle to walk and chew gum at the same time which are comments i make following announcements they made in the early hours across the hotel tannoy system about a fire in the hotel which caused mass panic. in the event it was a tiny fire outside the building which was of absolutely no significance whatsoever and was brought under control quickly by the fire department but the concierge saw fit to wake everybody in the hotel with a loud tannoy message alerting everybody of the fire but saying that the fire was under control and that everybody should stay in their rooms and not panic. as you might expect this totally unnecessary announcement actually caused panic as everyone tried to leave the hotel following which the announcements from the concierge got aggressive and incoherent and as guests started to arrive in the lobby having descended the stairwell the concierge shouted down the tannoy that everyone was to return to their rooms as the fire had been brought under control. after the panic had subdued and the guests returned to their rooms the already broken night’s sleep was interrupted yet again at around -am the following morning by the fire alarm sounding which was initially and naturally met by my husband and i throwing clothes on in order to evacuate the hotel but the alarm was then followed by a tannoy announcement that the fire alarms were being tested. this ‘testing’ went on for -- minutes followed by a further announcement that “the fire alarms are working fine now if you hear them again there is a real fire”. i read another review that a guest who stopped at the same time we did got a refund of that nights stay but only because he asked for it. following the level of incompetence which led to an awful nights stay shouldn’t the management have refunded every guest without them needing to ask? there are additional charges if you want wi-fi ($--:-- per day!!!) further charges if you want coffee making facilities in your room and even charges for holding your baggage if you are too early to you check in and again if you are waiting for transport from the hotel to the airport but travelling into new york before the transport arrives and despite the bizarre $-:-- per item fee you are advised not to leave any expensive items in your luggage. unbelievable does this mean that they do not trust their staff to either not root through guests baggage and steal from them or not to give the wrong baggage to the wrong person? either way this exhibits unnecessary profiteering and the clear expectation by management of either gross incompetence or theft by their staff. how can they possibly charge for a service they will not guarantee? the room and the facilities (or lack of them) meant that this hotel is only just better than a hostel therefore i have absolutely no idea where the - star rating comes from so the proprietors are guilty of serious misrepresentation as far as i am concerned which if in the uk would lead to prosecution and-or a refund and compensation to the aggrieved party. still a lesson learned i will never stay or waste my money ever again in this dowdy dump of a hotel and if you are reading this review i suggest you take heed.',not_happy
id33100,' although this is one of the historic hotels of america it is definitely in need of a facelift. good points: comfortable beds and pillows; courteous staff; good location to shops restaurants subway. down side: no coffee maker in rooms; rooms are very dated and poorly maintained. the bathrooms are very tiny for american standards along with dirty cracked caulking poorly draining tubs - you get the picture. also they appear to be very stingy with toiletries. i went two days in a row with one bar of soap for the shower and sink until i swiped another from the housekeeper is cart. after four days here still am not provided with another body lotion. time for another swipe...rooms are noisy. on the --th floor the traffice noise is quite noticeable (and there are a lot of sirens in boston). the fire alarm system malfunctioned - although it did not awaken us to evacuate (which is worrisome) the very loud announcements that it was ok to reenter the building did. then we were in bed thinking what the heck - what if there had been a real fire??? obviouisly my first choice for another stay.',not_happy
id33101,' we booked this hotel from looking at the tripadvisor reviews and were thoroughly impressed. from the moment we stepped into the hotel to checkout - days later the whole experience was exceptional. we were on our honeymoon and when we checked into our room we had two cakes and a lovely handwritten note from the hotel staff to congratulate us on our recent marriage. what a lovely touch. the staff could not do enough for you and you get a note everyday to tell you what the weather forecast was the next day. the room was small but that is expected in new york. it was still a good size. the hotel is in an great location- - minutes walk to times square. breakfast was also very reasonably priced. the hotel do not have their own gym but you can get free pass to the gym across the road. i would recommend this hotel to anyone.',happy
id33102,' my friend and i stayed at the inn at union square in late february ----. our stay was a very pleasant experience. regarding the hotels location you would not want to be staying anywhere else. transport shopping restaurants nightlife were only a block or two away. the rooms were quaint and adequate with old style decorating which added to its ambience. rooms were not overly big but comfortable. no views out of the window but no big deal. the afternoon wine and cheese sessions were a really good idea. it gave you an opportunity to mix with other guests if that is what you want. the staff were helpful. the boutique style of the hotel added to our overall excellent opinion of san francisco and would certainly stay there again.',not_happy
id33103,' my sister and i stayed here over this columbus day weekend. we loved the location as it was just --- blocks from our brother is apt. we are walkers and walked everywhere - even all the way to greenwich village. the staff was without doubt the nicest friendliest and most helpful i have ever encountered and i used to work in the hotel industry. stalin at the door was wonderful! it was great to be greeted with smiles from the doormen and front desk no matter what time of day we entered. my only beef is that i made the reservation months ago and specifically asked for an upper floor to avoid street noise and was given a room on the -th which was not high enough. seeing other reviews it looks as if i should have insisted on another room but other than that the stay was great.',happy
id33104,' rooms are well appointed with walk-in closets and ironing board and iron. bath items ( shampoo soap lotion) were quite nice. there is a coffee pot with free coffee and tea but there is a charge for bottled water and other snacks in room. free ny times in room. unfortunately there is a charge for wi-fi (or dsl as wi-fi was not working when i was there). great downtown location near art museums restaurants and the mckinney avenue trolley. only bad point was valet parking; there is no self-parking. there was often a delay in retrieving one is car and the parking charge was too high ($-- per day). my car was in valet parking for only -- hours from just past midnight until -- am but they charged me $--.',happy
id33105,' had a great stay here. very cool place. highly recommended.',happy
id33106,' i have had good success with best western but this property was disappointing. i would feel uncomfortable outside the property alone at night. the room was clean but with dated furnishings. the wifi would only work intermittently. when i called the front desk for help they promised to look into it. they finally came back with the excuse that the hotel was full so the router couldnt accommodate the traffic. what!!!! that is like saying there is no hot water because the hotel is full and cant accommodate everyone. arent you supposed to build your infrastructure for your capacity? very disappointed.',not_happy
id33107,' i stay at this hotel at least -- nights a year while working in dallas. comfort hotels are not the swankiest or most modern hotels but they are always clean and have refrigerators and microwaves. when you stay there as long as i do you appreciate the fact that you dont have to eat out every single night. but just in case you are not too fond of microwave food there is a kfc taco bell ihop and chilis within walking distance of the hotel. this hotel has a great breakfast in the morning and they even opened up early for us because we all had to be at the convention center early. it has a nice -- flat screen tv and free wifi. it has an ipod port built into the alarm clock and a desk to work on with lots of outlets and usb ports. the only con that i can think of is the damn elevator. if you are staying on the -rd floor you can grow old waiting for this elevator. i almost always took the stairs unless i had a hand full of stuff to take up with me.',happy
id33108,' my friend and i stayed at the onyx for - night in november and cannot say enough about the property. we were able to check in early as we had reservations for an event at -pm . lauren at the front desk was so accommodating and helpful through out our stay. she is a great example of how customers should be treated. the onynx provides personalized friendly service that i do not usually find at other hotels. the room was great beds comfortable and immaculate clean. the location is great if you want to explore the city on foot. the complimentary coffee in morning is a great perk . this is the second kimpton hotel i have stayed at and will definitely consider them again when making any travel plans.',happy
id33109,' staff was the best hotel staff ive ever seen. this is the nicest hyatt ive stayed at too. right in the heart of a very cute downtown and very luxurious. every person says hello and helps over and above the expected. i cant say enough good things about this place. try the brekfast buffet!!',happy
id33110,' upon arrival not greeted by anyone or an available bellboy to carry our luggage we were told they were too busy and didnt have one. the appearance of the hotel on the website is very deceiving and the rooms nor the lobby looked anything like the pictures. the hallways while dragging our luggage to the room stunk as well as our room which was also so small and not comfortable. the only thing i can say about the room was the a-c felt great and blew hard and cold. last but not least we had to walk very far to get to the actual riverwalk shops alamo etc. because there was nothing around the hotel as they portray it to be. they are located on the dead end of the river walk with nothing around. needless to say we packed our stuff and left around -- pm and went to the hilton palacio del rio which was wonderful!',not_happy
id33111,' we spent - days in chicago in august. we booked two rooms at hotel monaco on hotelsclick.com. perfect position in chicago downtown (in the loop). staff very kind. the rooms are very spacious confortable and elegant. we had continental breakfast (included in tha room rate) in the restaurant but it could be improved. we also had dinner in the restaurant and it was great.',happy
id33112,' great location and it was very nice. not luxurious but great anyway.',happy
id33113,' it is a lovely hotel in manhttan. it has clean small rooms which are cleaned everyday. there is a very good complementary breakfast. you could get tea coffee or hot water --hs a day complimentary. the rooms and toilets are great and very clean with television a-c and heater hair dryer iron-ironing board etc . location is great. working distance to time square empire state building macy is jc penny -th avenue madame tussades all broadway theatres subway station etc to name a few. easy to get taxis. we would deffinitely visit this hotel-nyc very soon.',happy
id33114,' ive been staying in hotels in ny for twenty five years in everything from downtown flop-houses to the intercontinental and usually i know pretty much what im going to get. this hotel promises much: the web-site is classy the foyer is classy and the location is pretty good. the cartoons playing in the elevators are cute but i suspect that theyre only a device to get you to look into the security cameras that are located next to the monitors. the corridors are trendily dark which conveniently masks the state of the carpets and walls - not very nice on my floor. then we get to the room: if you want a view of anything other than another building you need to make sure that you are well above the --nd floor. the ludicrous revolving pillar that houses the huge but dreadful quality tv (the web-site says istole em from times square which sort of makes sense as the times square av stores mostlly sell out of date overpriced rubbish) and other entertainment items takes up a massive part of the room. mine had a mess of cables and the cable tv termination box literally hanging out of the back. the heavily-alarmed dont use this as a fridge or even look at it funny if you dont want to be charged mini-bar takes up even more space. got clothes? well there is a shelf and some hangars behind a curtain and a couple of drawers over the other side of the room. if you want an actual fridge housekeeping may be able to provide you with one for an extra $--. the bathroom was showing signs of neglect and the enormous circular mirror is rendered useless by the fact that it mists up at the slightest hint of steam - theyll sell you one for your own home at $--- though. in fact in your room youll find a booklet thatll tell how much you can spend on bathrobes towels shot-glasses and other branded tat but nothing thatll tell you how much a phone call from your room will cost. there is adequate desk space although the (broken) herman miller chair in my room wouldnt fit under the desk unless i lowered it to a height that would suit a midget. if you want to use internet access in your room prepare to shell out another $-- a day or $- if you go wireless in the foyer. breakfast in is ridiculously expensive - granola egg and bacon orange juice and coffee witll set you back around $-- - and not very good. sadly the cosmic cafe which would have been an easy alternative choice when it was at at columbus circle has relocated to --- -th ave. a ten mnute walk away. (but still worth the walk - you can have much the same meal there for a quarter the price and the service is better.) there are a couple of local alternatives and two starbucks within easy reach. the staff when you can get their attention are polite but hardly welcoming. the maids were polite and the room was reasonbly clean but as an experiment i left a torn part of a luggage label on the floor of my room next to my bed. it stayed there for the entire ten days that i was in the hotel. i dont think vacuuming comes into the room-cleaning remit too much. one final thing - the room key-cards are twice the length of a credit card so they stick out of your wallet and get bent in your pocket. on a positive note: the burger joint hidden in the foyer next to the reception desk is cramped noisy and packed but the burgers are pretty good. be prepared to eat and run or eat standing up at busy times. the pool is small but nicely positioned and the gym is ok if that is your thing. if you can get a cheap deal then the impersonal atmosphere of this place might go unremarked but at rack rates this is the hotel equivalent of a clip joint. it promises champagne but delivers ginger ale at a sky-high price.',not_happy
id33115,' this hotel is attached to the lakeside centre north america is largest conference-exhibition centre. it is a large and expensive hotel and is really not suitable for visitors unless you have business in lakeside. for everything else even a trip to target to buy a necktie you need to take a cab.',not_happy
id33116,' i shoulda known -- staying at an airport-based hotel would have hundreds of planes coming in through the night. and then in the day the yapping of someone is pet in one of the rooms kept me up when i could have had a daytime siesta. checking in what a bit of a nighmare as the person was a bit aloof but checking out was great sangheeta was really nice and very helpful. she even inputted my spg account when i was told that it doesnt matter when i was checking in.',not_happy
id33117,' good location decent rooms all the basics are more or less in place. dont forget to bring an international adaptor - if you are the occassional tourist from overseas - as the hotel does not provide them. it is pretty much a self-help hotel. pity it could be much better. parking is only valet at -- usd-day.',not_happy
id33118,' luxurious hotel over looking central park. shame i had to take my own bags into reception. was checked in by eloudi whom then proceeded to show me to my room but left it for me to trawl my case and large bag up to the room. informed me of the new restaurant and its reputation but unfortunately could not name the chef! although a trainee perhaps he shouldnt be serving guests especially at check in without full training. the room is gorgeous big and with pretty much all you could ask for. the gym was excellent. unfortunately i missed the opportunity to dine at the restaurant but ordered room service. a caesar is salad and chicken noodle soup were decidedly average. in fact the soup was poor. fortunately breakfast was excellent. at check out the reception staff were cold and again there was no offer to assist with bags. to be fair the lift attendants (female) were excellent as was housekeeping as was the efficiency of room service. i love taj hotels especially their premier properties. however i am not sure i would stay at the pierre again. ny has many great properties to choose from! staffing is everything and make a trip really special.',happy
id33119,' we arrived at the southgate tower after enduring a terrible journey from las vegas so were looking forward to a nice room with some space to crash out. we were allocated our room on the eighth floor. something should have warned us what to expect when we alighted from the elevator to be met by the lingering stench of cooking but nothing could prepare us for the horror of what was to be our room for the next - days. the room was absolutly minute and positioned at the side of a service elevator (hence the smells) the carpet was stained and filthy the furniture and decor old and very worn. the bed was queen sized and the cushions that were on the bed looked very greasy although the sheets and pillow cases looked clean i didnt dare to look at the mattress!! there was only enough room for one bedside table. the bathroom was the tiniest one i have ever seen. the windows would not open i beleive they were stuck down with years of filth!! we hared down to reception to complain and requested another room but were informed that the booking had been made via access usa and i needed to get in touch with them and sort it out they would have nothing to do with it. i did research this hotel virtual tour ect but unfortunatly didnt come across any negative reviews. we have now returned home (with quite a few bites between us i might add) and are in the process of complaing to the travel agent we booked with. let this be a warning make sure your travel agent deals direct with the hotel and not access usa!!',not_happy
id33120,' we booked ten rooms for my staff for a thursday-friday stay in early november. due to a city wide convention and laker game downtown was virtually sold out. we found concierge floor rooms for $---. the hotel is a few miles from the convention center but is directly across from the disney concert hall - some of the rooms have a great view of the hall. the bellmen were very helpful and quick at this hotel. we used car or cab servcie every day and one nice bellman made sure we knew the flat fee or expected rate so the cab couldnt overcharge us. the lobby is small and centers around a strange glass atrium filled with a yellow iron sculpture resembling an animal. the orchids filling the vases at every turn are nice. the front desk is small but there was no line. there was a mixup with my reservation at first but it was quickly fixed. the clerk did not remember to inform me about the concierge lounge however. my room was a good size with a great king bed lots of pillows a chair with ottoman and a desk. the furnishing looked update and almost new and the bedding was very nice. the tv was large but not a newer model. there was an open plug available (not under the bed) for electronics and a nice cd player-alarm clock. the robes were nice albeit huge. there is a mini-bar with pricey but attractive items like chocolates nuts spa products even a cute little quote book and spray starch for your clothes ($-.--). there is an iron and ironing board in the room which is nice. although free pressing was included at the concierge level they needed about -- hours to complete it. i liked the bathroom which had a separate bath and shower and lovely toiletries. the towels were plentiful and plush and there were two bath mats provided which was nice. the marble vanity was a bit small for a woman is things but there were a few tiny glass shelves and a nice magnifying mirror (you must stand to reach it). lighting is good and there is a scale (!) in the bathroom. water pressure was good and the bath-shower temp was nice (i liked the bath salts that were provided) but the sink wouldnt run hot water at all. there was also an interesting switch so you could listen to the tv in the bath without blasting it from the bedroom but it didnt work consistently enough to be of much use. while it wasnt too hot or cold i would have like my ac to work just a bit better - even if you set it for -- degrees it wouldnt go below --. room service was prompt but extremely expensive (+--% room service fee plus $-.-- delivery fee) as is the on-site restaurant noe. food was nicely done and hot on arrival with everything that i requested. there is a bar-lounge where you can order the room service menu but it really isnt much of a hotel restaurant and is hard to find on the third floor. there are small couches and tables in the hallway near the lounge if you have a group. there is a tiny tiny gift shop at the back of the third floor. dont rely on this for much more than a soda snack or magazine but the prices were fair. the concierge lounge is on the --th floor and you must use your room card to access that floor. the breakfast spread was much more than i expected (eggs sausage oatmeal pastries fruit) and there is an internet alcove available for use. the huge plasma screen tv was a nice touch. one warning about the view from the hotel - there is an apartment building across the street and i noticed lots of tenants (men) who stood on their balconies at night taking in the view of the hotel. also the window jutts out from the building (nice) almost like a balcony but if you look right or left you can see anyone standing in their window and they can see you. i found the hotel comfortable and somewhat quiet. i wouldnt hesitate to stay here again if i had business in the area but i think you can find more reasonably priced hotels if you just want to stay in downtown.',happy
id33121,' after a -- hour flight from europe we were glad to arrive here in the early evening. for a - star hotel the place looked clean staff very friendly location was perfect for hollywood- it seemed too good to be true. after an hour of sleep i was woken up by itching and discovered bedbug bites on my body. the hotel staff member - although very sweet was unable to assist. after - hrs of internet searching we got a room in the hollywood roosevelt hotel- more pricey but was very clean and made up for the initial bad experience in la. i hope management attend to this problem as the place has the potential to be a good - star hotel unfortunately not on this occasion.',not_happy
id33122,' isnt amazing how easy it is to make a reservation but when you try to cancel you get the run around? well that is what had happened to me with this hotel and their staff. i was booked to stay at this hotel on june --th ---- but had to cancel my reservation because an emergency presented itself at work. i spoked with a front desk agent on ---- and was informed they would cancel my reservation and i would be refunded. on ---- i called back and the -nd front desk agent said they would like to cancel it for me but i had to call their reservations center. i call the reservations center to be told by the csr that the hotel passed the buck but they would cancel it for me. i was put on hold for -- minutes to be told that the hotel can only be the one is to cancel it. fine i called the hotel again and spoke to mike who is the front desk manager. he informed me that he would cancel it. he proceeds to place me on hold for -- minutes to come back on the line and inform me that i would have to call starwoods corporate customer care. fine. so on ---- (after about - hrs of my first call again...) i speak to a csr in corporate customer care who said i should be allowed to cancel and receive a refund. they can handle the cancellation but only the hotel would be the one is to issue a credit. fine im angry now but i was told to call the front desk manager back. he was unavailable (by the way it is now ----) so i was transferred to his voicemail. i left him a vm on ---- and still have yet received a phone call back. please stay away from this place. it is obvious the staff is clueless and they do not know how to treat customers. i travel to philly at least once a month and would have like to use this as a hotel in my travels. be smart and stay away. a bbb report is coming next.',not_happy
id33123,' we have stayed here a couple of times and will continue to stay here. our group is always too big for one room so they accomodate us with adjoining rooms. if youre using the park and fly option you cant beat the price. it costs as much to park the car for a week as it does to get a room one night and leave the car for a week. never have had a problem with car care as i have at other hotels. and love to get rooms that allow us to watch all the planes come in. dont worry you cant hear them! the staff is amazingly friendly and helpful. front desk checked us in quickly baggage guy was so funny talking to us about how we had just missed the apocolypse. we arrived just past -pm on may --st! and he also helped us get our airline tickets at the hotel so we could avoid the crazy lines at lax. we ate in the lounge and had cesar as our waiter. such a nice guy! when we picked up our car a week later. we were out in seconds. i highly recommend sheraton four points!',happy
id33124,' so...i got a deal through one of those travel websites and as soon as i was awarded the sportsmen is lodge hotel i was nervous.....this is a historic hotel right on ventura boulevard and you should only expect to be treated decently by a gentleman by the name of justin a bellman at the property. he was most helpful and had the information we needed. there is no description of the hotel property and amenities i had to call for towels to my room as there were three of us and only two towels and was rudely questioned as to whether or not i needed pool towels as they did not provide them to rooms... (there were no pool towels either...brrrrr!!) another thing you dont learn until you get there is that the pool is open to the public for a fee so if you paid a lot of money to stay there you are treated to rude locals with mis-appropriated senses of entitlement and nowhere to sit lounge let alone swim without being treated to the spectacles of other people is ill-behaved children...i noticed that rules were more like suggestions. the property itself was nice but seems to be the victim of people who just dont care...trash everywhere...loud people...cigarette smoke drifting...i will say that i was happy to not have a poolside room due to noise and blatant disrespect for quiet hours but it would have been nice to have chairs on my balcony as well....pool bar was fun if slow...and the food was average and in my opinion overpriced with the exception of the grab-n-go breakfast ...i was happy for the grocery store across the street...the maintenance housekeeping and bell-staff should be commended because they are the only ones who live up to the hype of l.a.',not_happy
id33125,' milenorth is located literally half a block from the magnificent mile not from the water tower and the john hancock tower. the location is unbelievable. we took the l-train in from the airport on the blue line and then transfered to the red line at jackson station. the fare one way is only $-.--. from airport to hotel takes about one hour and easy to do. the hotel staff at arrival were friendly courteous and helpful. the rooms are reasonably spacious and have a modern feel. the biggest surprise was the hotel restaurant. the food was incredible!!!! there was a nice variety from yellow tail tuna tacos to pasta to out of this world deserts. everything was gourmet cutting edge and deliciously adventurous. it was like have - star meals at - star prices. i have stayed at dozens of hotels around the world and usually skip the hotel restaurants for good ones but milenorth restaurant and bar on the --th floor are hidden gems in chicago. when we go back to chicago next year we will be staying here.',happy
id33126,' i stayed at this hotel for the first time monday night. i chose it due to the location since id only be staying overnight and was mainly going to visit touristy attractions for christmas. the location was truly convenient and did not disappoint. the front desk staff was extremely helpful courteous and welcomng. the lobby while small was clean and inviting. the room was extremely small - to be expected for new york but still probably the smallest ive ever encountered. it was hard for two of us to walk around and get our stuff situated without bumping into each other or a wall and there was no convenient spot for our bags. the heating-ac unit was noisy and made a lot of loud clicking noises that periodically woke me up throughout the night. the bed was extremely comfortable and everything was clean. the bathroom was very nice - the shower was absolutely fantastic and the toiletries provided were sufficient. the bathroom itself was a nice size also. the only downfall was the fan turned on automatically with the bathroom light and it was loud. overall we enjoyed our short stay. the location is great the staff is great and the room provided a pleasant stay despite its small size and minor complaints. if i was staying more than one or two nights i may select a hotel with more general space in the room but overall id recommend this hotel.',happy
id33127,' we got a good deal on the internet and agree that you do get what you pay for. our first impression on arriving on a saturday was this place is deserted and it was. los angeles downtown is just that its downtown and unless you are there on busienss do not bother going as there is nothing to do. we were without transport and reading various websites etc it advises that there is a good metro link from the hotel etc. which is true yes there is if you dont mind the gypseys tramps and thieves . it does not feel safe to walk around at night and the courtesy car is there if you can catch it but they wont actually offer it to you. we thought for a nice change we would visit china town for some dinner the sad thing is no body else had the same thought and the place was shut before -pm. over the road form the hotel is the california pizza kitchen this is nice and inexpensive and after -.-- its your only choice. hotel rooms are very nice pool is small reception staff are courteous and efficient if sometimes they give misleading info and the door staff are pushy hunting their tips. if you could pick the hotel up and puty it in a less dodgy area it would be great. we would not stay downtown again. its just not worth it unless you are there for business even the guide books are now saying theres a lot to do downtown....bull !!!',not_happy
id33128,' my kids and i headed out for a visit to sea world and stayed overnight at the courtyard nearby. it was perfect! we stayed in a king suite which also has a pullout couch. the rooms are small but youre not in the room much anyway! they offer a free shuttle to sea world the driver was super helpful and on time. they have a great swimming pool as well to end the day with. the food was good but service was a bit slow on delivering the breakfast to the table. otherwise we received very friendly helpful service every step of the way. the hotel is clean nicely designed and everything we needed for this trip. im definitely coming back on our next trip!',happy
id33129,' while i visited the w hotel ny i went to their oasis bar and was treated liked royalty by maryanne who is a bartender there. she made my feel great about my visit into the big apple. i was at the oasis bar monday october - ----. maryanne was great!',happy
id33130,' this was my first time staying at ink -- hotel. when i arrived everyone was fully accommodating and the whole time i was there the customer service exceeded my expectations which into day’s world customer service is something that is lost in many hotels. the concierge jeffery had a vast knowledge of everything in the city from who is performing in what show to what restaurant to eat at for every cuisine he made our experience in new york city special by the places he could recommend (and booked our reservations every night could it get any easier ???) so if you go seek out jeffrey!! also free wine hour from - to - is a great way to pick the staff’s brains on things to do. oh and the view amazing the rooms were beautiful floor to ceiling windows there is nothing i would have changed about this posh looking hotel. i will be staying here again when i go back.',happy
id33131,' decent accomodations at a value price. no fridge and a weak a-c system were drawbacks and the soap bars were as small as ive ever seen but on the plus side the la subway purple line is immediatly accross the street and the -- and --- busses are right outside. the trains are efficient and inexpensive both to union station hollywood highlands there is a just fair restaurant on the prem and a second floor outdoor pool. the staff is more than helpful. it was facinating to watch the korea air stewardesses meetinng in the lobby each and every one perfect. there is a gift shop and taxi stand on the first (lobby) floor there can be quite a bit of traffic noise even though we were on the -th floor. all in all it was fine for the price and location.',happy
id33132,' from the moment of check in until you depart you will be treated with a warm welcome and superior customer service. each staff member of this hotel made us feel welcome and were kind and helpful. the facility itself is very pretty with very modern furnishings. the rooms were large and well designed. the beds were extremely comfortable with really lovely linens. despite the hotel being almost full of guests the rooms and halls were very quiet. the free internet and wonderful buffet breakfast were a great bonus. the hotel has a nice indoor pool and fitness center in addition to a nice business center. the proximity to easton town center shopping and many restaurants was very handy. john the airport shuttle driver was very attentive and it was a nice quick ride to the airport. the friendly caring service offered by each employee from front desk to housekeeping buffet staff and security is one of the best staff is i have seen in a hotel! i would love to stay here again.',happy
id33133,' i didnt stay at the hotel but had services at the spa. the facility was beautiful with every amenity one could need to relax. i was there early in the morning and everything was spotless and the service was impeccable! the prices are high but they give you high price service and amenities!',happy
id33134,' let me start by saying that i have traveled +--- days a year for the past -- years all over the world so i know a little about what i am writing about. ive also never been so steamed to write a review before so you are now prepared... the westin grand does not deserve to be a westin. when i booked a room for a saturday night in july while college touring with my teenage daughter i noticed it said run of the house as room type so i called westin - to ensure they knew i needed a room with two beds. sadly when i arrived at the westin (through a grotty basement parking lot evelator) the reception desk informed me that no rooms with two beds were available. when i pointed out that i had called over a week in advance with this simple request i was told it was never passed on by westin - to the hote??? (what is the point of calling then?). they then offered me a room with a cot. when i then requested the manager on duty i got nowhere...actually i got an offer of a cot again - nothing more. in all my years of traveling i have never had a hotel make less effort to meet a simple request. overall this is the worst westin i have ever stayed in and ive been to dozens. the pool is pathetically small the rooms are poorly insulated for noise and the staff... well when i called to speak to the general manager after getting nowhere with the duty manager i got a recording saying he-she was off for the weekend and that i should speak to the duty manager... how is that for care attention & personalized service? for all you folks that raved about the front desk staff on prior reviews obviously they either do not work there anymore or were all on vacation. for the rest of you travelers dc has plenty of great hotels this just isnt even close to being one of them. you have been warned...',not_happy
id33135,' here s a review of the hotel from two perspectives: one from a person who was in l.a. on a - week business trip (my husband) and one who was in l.a. on vacation for - days (me). the w hollywood is a beautifully designed hotel with spacious modern rooms. the clientelle tends to be primarily in their -- is and -- is (with a lot of money to spend it seems as this is not an inexpensive hotel). the hotel is drai nightclub is a major draw and there lies the problem in trying to get a good night is sleep. nightly at about - am when the club closes youll either be hearing the ruckus outside the hotel or in the hallway outside your room from those who had one too many drinks. we had to call security on more than one occasion during our stay. id suggest bringing heavy duty earplugs if sleep is important to you during your stay. that being said we did find the staff very courteous and extremely helpful especially those that worked the concierge desk. we appreciated the use of a nicely equipped gym but the rooftop swimming pool is more of a set design piece than a pool you can actually use. to enjoy your first cup of coffee of the day one needs to make the trek down to the lobby to get it as the rooms are not equipped with coffee machines. we did eventually ask for a coffee maker for the room and they were nice enough to provide one but they had to be reminded daily to provide the coffee for it. the location of the hotel was convenient for our purposes but the neighbourhood as such left a lot to be desired (unless youre looking for a tattoo parlour that is there are lots of them in the area). so would i recommend this hotel? yes and no. it all depends on what youre looking for. it is a beautiful hotel no doubt about it with a well trained courteous staff but the neighbourhood is not the best nor are your chances of getting a good night is sleep.',happy
id33136,' it was my second stay there and it was as always very good. the staff was perfect very available for you the room was also very good. if you have --$ more to spend in the room with a balcony do it because it’s much quiet with a view on the bay than on the street but you don’t hear a lot of noise from outside in a room with a downtown view. you can get a very good price for this hotel via sites like hotwire and it is a very good value!',happy
id33137,' my friends and i were in town for a friend is wedding and wanted to stay close to laurel heights where the reception was at an affordable place. hotel tomo is on the number - and - bus lines which are convenient both to laurel heights and several bart stations near market st. the decor was really cool with anime-themed murals in the lobby and in our hotel room. the room was clean and quiet. lots of good restaurants nearby. the hotel is directly across the street from a sort of patio-shopping area and around the corner from the kabuki spa (great massages and communal baths).',happy
id33138,' wonderful and clean hotel! the staff was friendly and accommodating! the room was spacious with two comfortable beds and two spacious bathrooms. no complaints! everyone was very helpful in giving us information on where to go and what to do. the lady at check in was a little annoying but that is was my only peeve. lol',happy
id33139,' i stayed at the jefferson because my regular hotel (hay-adams) is closed for renovations. i arrived after -- pm and was greeted graciously and immediately shown to a lovely room. room service came much faster than the -- minutes i was told it would take. bed was luxurious and very comfortable. hotel was extremely quiet--my room was on --th street and i heard nothing. my sole complaint is that the water pressure was lacking in the shower. bathroom was otherwise very nice. there was even a tv imbedded in the mirror. highly recommend!',happy
id33140,' we travel to san francisco several times a year. this time we brought my parents with us. i was excited to stay at the new hotel. upon arriving in town we pulled up front and i ran in (we were parked in the red) to ask directions to the parking garage. what seemed to be the manager and two employees looked annoyed that i interupted their conversation. they pointed me in the right direction with no offer to help with our luggage or even a bell cart. so the four of us hauled our luggage to the lobby and again no one offered to help us even though my parents are elderly. the front desk clerk was extremely impressed with himself and was snobbish while checking us in he was almost as bad as the lady standing next to him (who served no purpose what so ever) who couldnt manage to put a smile on her face the entire time we checked in to both of our rooms. we made our way up the the rooms - the rooms were very small but nicely decorated. we were supposed to have queen beds (per the description on the website) but we ended up with double beds. when i called the front desk clerk he really had to answer for me except oh im not sure... the amenities were stocked differently for each room. the mini bar was different for each room and there were no glasses. so we had a mini bar and no glasses - we again called the front desk and they told us we had to go down and get them because they were nice glasses and they didnt want guests taking them. i would really hate for them to offer any customer service and bring us the glasses. the free breakfast was not good. the coffee sucked. with out going into a day to day account of horrible unfriendly service from a staff that thinks theyre to cool for school im going to leave it with im never going to stay there again.',not_happy
id33141,' we stayed at on the ave for four nights from -- oct to -- oct ----. we took three rooms in all two being panoramic deluxe rooms and one a twin bedded room. myself and my partner stayed in one of the panoramic deluxe rooms on the fourteenth floor with a channelled view towards the hudson river. i generally never book a standard room at any hotel as i always worry about the lowest price rooms. by booking a panoramic deluxe room i had hoped for a larger room but as the room had a small terrace and was reasonably well equipped we were quite . the rooms do not have safes which i missed and meant we had to carry our valuables everywhere with us. our carpeting was also dirty and - or stained but these were the only two criticisms we had. generally the staff were really friendly and helpful and we loved our stay. it was quite clear that the management cared for their guests and i thank them for making our stay so comfortable. i had read previous reviews about slow lifts but we were on holiday so we didnt really find the lifts a big problem. if i was rushing to a meeting then maybe i would have stressed a bit as the doors do take time to open and close. the location is great and there are plenty of place to eat in the area. we will be back thanks again on the ave - you are doing a great job.',happy
id33142,' i attended a conference in houston and was looking forward to pleasant stay in a good hotel room was nice however attitude from staff at breakfast and noise from the atrium bar at - in the morning made it one of my all time bad hoted experieces. next time i will pick a motel by a busy freeway at least is will be a constant noise instead of peals of drunken laughter jaring me out of bed.',not_happy
id33143,' we spent three nights at the peabody and were very pleased. the staff goes out of their way to be friendly and make sure your are having a good stay. friendliest hotel staff ive found in a while. except for a little dirt behind the bathroom door the room was very nice. comfortable bed lots of space. but you can get a good room anywhere. the service made the difference.',happy
id33144,' my friends and i stayed at the baltimore inner harbor hampton inn primarlily to be close to the preakness racetrack. it was the least expensive hotel in the area during the hustling and bustling of the preakness and it is close to the inner harbor area. boy were we surprised to find super comfortable beds a very large bathroom and all of the amentities us girls needed to have an enjoyable and convenient trip. the breakfasts were great all of the staff members are friendly and it was only - --- blocks from the inner harbor area. ive stayed in many hotels. in my opinion the hampton inn surpassed what many --star hotels claim to offer. we cant wait to go back next year!',happy
id33145,' we stayed at the pickwick arms in the fall of ---- after major renovations but before they rebranded it as the pod hotel. the rooms were fine clean modern and the desk staff was perfectly helpful. however the experience was completely destroyed by seemingly fraudulent actions on the part of the management group woogo. a quick internet search will reveal plenty of genuinely criminal and otherwise dubious practices of woogo (formerly known as yourstay which apparently changed names after developing a very shady reputation). we made our reservations through the woogo website. once we were in new york but before we were due to arrive at the hotel woogo representatives called our cell phone to offer us a room upgrade for an extra hundred bucks or so over the length of our stay. we accepted but when we reached the hotel the next day the staff there had no record of an upgrade and were unable to accommodate one. we finished our stay with no other apparent problems. once we returned home and checked our credit card statement we found that in addition to the legitimate room charge woogo had also charged us for the upgrade that we never received and an additional $---- (!) charge related to nothing whatsoever. what followed was literally dozens of emails and phone calls to various woogo personnel in london & new york -- all of whom claimed to not be authorised to issue refunds without the approval of supervisors with whom we were never permitted to speak and none of whom were able to offer any explanation for the charges. months passed as we waited to hear from phantom unnamed higher-ups. finally we had to threaten the company with pursuing criminal charges at which time we were granted a refund for the $---- charge. no refund was ever given for the promised upgrade and im embarrassed to admit that we eventually just gave up. anyway dont take my word for it -- woogo is well-documented reputation speaks for itself. just do some poking around before booking any of their properties.',not_happy
id33146,' nothing wrong with this hotel but i dont really know what makes this a -* hotel with an almost $--- price tag other than its location. i have stayed at much nicer -* hotels. the service is good and everything is adequate but if this is one of the best rated hotels in new york (currently ------ nyc hotels at tripadvisor.com) id hate to see what the lower ranked hotels are like. by the way you get no in-out rights for your car using their valet parking which is $-- per day plus $-- extra for suvs something which is common in nyc but people should know ahead of time perhaps other hotels offer that???',not_happy
id33147,' this hotel offers a great location for those interested in going car-less. inexpensive transportation is easy with buses to popular locations (airport balboa park ocean beaches and other tourist attractions ) are within a block the trolley within - blocks and the amtrak station within about - blocks. it is a pleasant safe walk to the harbor and the gaslamp district. i dont think i would stay at this hotel if i had energetic school-age kids as the room seemed small and there wasnt a pool or game room or such. on the other hand that also could be seen as a benefit... :--) the check-in staff were friendly the tour desk folks were really helpful and we really enjoyed a saturday freebie tour of the gaslamp district (offered by the hotel). we appreciated being supplied with bottled water every day. the only downsides were intermittent tv reception and small non-ada bathrooms. i dont know if the hotel offers ada-accessible rooms but if this is something you need you would be wise to inquire about it before making a reservation. the hotel has been tastefully restored with interesting historical sconces in the hallways. sometimes it is fun to stay in a place that isnt a national mega-hotel chain. we reserved the hotel as part of an online travel package getting really good room rates. additionally we were upgraded when we checked in which was a nice touch as well. i would stay here again and also recommend it to family and friends.',happy
id33148,' ice machines all broken in my building - they charge you three bucks to do a single load of laundry my room faced an auto shop so i got to listen to air wrenches all day and into the evening. the hallways were filthy the room layout is awkward and cramped my tv had an enormous hum that overpowered the sound on half the channels.',not_happy
id33149,' just came back from a -- night stay at the orchard with my husband. ordinary rooms not remarkably designed but less tacky than other hotel rooms in the us and relatively new so are still in good shape. the service was indifferent although we stayed there a long period of time. in the last days of our stay it seemed that the personnel started noticing our familiar faces when they put on a surprised face every time they found out we were still there.. most of the time they just ignored us. very unusual in this friendly city and especially in a relatively small hotel. two exceptions: the evening doorkeeper - always smiling and welcoming and cornel another doorkeeper was efficient in organising us a rented car to wait for us at the hotel a couple of times. basic hotel services do not function: our mini bar was not filled up even once during our stay although we specifically let the front desk know about it. we had to take our dirty laundry down to the front desk ourselves and look for the concierge to take care for it. breakfest was ok but remarkably worse during the weekends when apparently there was no supply of fresh bagels and other products. i frequently found the breakfest hall insufficiently clean. we enjoyed very much the free-to-use internet access terminal located at the front desk and we used it to download photos from our digital camera as well as for internet access. the hotel location is excellent: very close to union square which is great if you rely on the city is public transportation and still a bit remote in a less crowded area.',not_happy
id33150,' this hotel bills itself as a - star property but i would rate it a - star. the hotel is beautiful but it is less than two years old and is already looking worn in places. the furniture in the lounge and in mozu cafe have stains and frayed fabric. the room was nicely appointed and had a large marble bathroom. the tv is slow to respond when changing channels and it took a bit of fiddling with to figure out the remote. the spa is wonderful with a very friendly and attentive staff. the locker room was clean and well maintained during my visit. the gym facility was clean and well maintained also. my biggest complaint would be with the housekeeping staff. i stayed three nights and only had turn-down service one night. the maid didnt leave an orchid lily or any other flower nor did she leave a weather report card. she also neglected to leave the voss water that is advertised as a turn-down service amenity. i was also disappointed to see room service trays and dirty glassware left in the hallways during my stay. the maid is carts are left in the hallway along with bags of soiled towels and linens. the m.o. is housekeeping staff definitely could learn some pointers from the housekeeping departments of other - star hotels. the servers in the mozu cafe were attentive during both breakfast and lunch. i would say that the food is pricey...but you are staying in a luxury hotel afterall. the doormen are hit and miss compared to the ritz carlton or four seasons. most of the time they are there to call you a cab but they dont always open the door for you. i never had a problem catching a cab. the doorman even called over a private car one night when no cabs were available. the location is not a prime one but is a short walk to the mall. cab rides cost averaged $--.-- one-way to and from the dupont circle area...but for some reason were about $-- one-way to and from the federal triangle...which is much closer to the hotel. my room had a courtyard view with lights in the trees at night. an office building was on the other side of the courtyard but currently appears to be half empty. i would say it was a nicer view than the rooms at the front of the hotel. overall i would say that the m.o. washington has some work to do if it wants to be a serious contender of a - star title.',not_happy
id33151,' the people at the opal were great the room they gave us was spacious and quiet was a nice comfortable accommodation for the price and the continental breakfast was much better than typical pastries cereal and coffee. we asked for a room change from being in front of an elevator and they took us to a very quiet spacious room with a king bed. because they had changed our room but forgotten to change the room in their system they even gave us a free bottle of wine the next night along with a corkscrew and glasses! the kingsize bed was comfortable and the room had a desk w-chair. my husband needed to have some pages faxed and received and they did so at no charge. the breakfast from ----am was plentiful had lots of variety including a fresh fruit salad choice of yogurts hard-boiled eggs along with pastries muffins juices etc. and they helped us book our shuttle to the airport. the large lobby had nice traditional furniture that had a warm welcoming feeling. tommy is joynt across the street has really good reasonably priced sandwiches and hot food with a fully stocked bar with over --- imported beers - great historic decor too. we got carved roast beef sandwiches with a side dish for about $- - amazing! mel is diner next door is typical chain diner food...nothing special. a couple of doors down at ---- van ness - walk into the lobby of this amc theater - it is beautiful - and there is a comedy show on the weekends there. this hotel handles tour groups but it seems very efficient. just take the steps in the back if the elevator is very busy. the breakfast room seemed to handle lots of people fairly well as the staff kept everything stocked. overall a pleasant stay over a busy memorial day weekend - i would recommend this hotel and stay here again.',happy
id33152,' this hotel is hit or miss. you must request a room on --th or --th floor which have some renovated rooms. go to the floor and look around if you see a room that someone is leaving from and is acceptable demand to be moved. i stayed new years eve. after finding blood spattered all over the shower curtain i went to the front desk. it took hours to fight with them. after threatening them with a lawsuit and a complaint with the health department i was given a different room. it took - tries to get a room change. i had to mirror the attitude given to me by the front desk staff. i went to the --th floor found a room to my liking paid a housecleaning person to properly clean the room and afterwards was satisfied. the housecleaner did tell me that rooms were given out unclean and that they were told to quickly clean rooms enough so that people didnt complain too much. people who have given this hotel even a remotely good evaluation either received a room that was in good repair or are likely affiliated with this hotel. fyi i did report this situation to the board of health for new york state and to the better business bureau bbb.org.',not_happy
id33153,' my boyfriend and i stayed here for new year is eve in philadelphia and had a great time. every member of the staff we spoke to at all shifts was friendly and helpful with the evening staff even pulling strings at spazzo to get us a last-minute table. the rooms are small yes but they are clean and in very good order. the beds are really comfortable! the location cant be beat midway between all of philly is best sites and right in the historic district making it easy to hop in line to see the sights first before the big crowds come. and the hotel offers complimentary breakfast afternoon tea and cookies and on new year is complimentary wine champagne cheese and fruit. i couldnt have expected such a great stay at a budget line hotel but i was more than impressed!',happy
id33154,' great quite clean place close to the airport would recommend to anybody! enjoy!',happy
id33155,' attractive old building in a quiet residential street.smallish. located within walking distance of a variety of good eateries. easy access to public transport. very helpful staff. very comfortable suite with period décor in good condition. - x tvs. kitchenette. breakfast included (simple but adequate). free wifi. negatives: • not centrally located.',happy
id33156,' hotels in boston are expensive so went for this one as it was a little cheaper than others in the same range and absolutley loved it. the service was excellent and they really have kept the ellegance of the building i would definitley recommend and stay here again if i ever found myself in boston again although they do charge for wifi - internet!',happy
id33157,' lovely hotel friendly staff wonderful location for catching flight at dfw. drive-thru starbucks right around the corner as well as mcdonalds and several other restaurants a gas station (to gas up that rental car) and easy access to freeway. would definitely stay again!',happy
id33158,' i recently visited phoenix for the first time and stayed at the sheraton for a work-related conference. i had a wonderful time at this amazing hotel! everything i wanted to see was within walking distance (chase field conference center plenty of restaurants-bars-etc) and they had rickshaws available for the people who didnt want to walk. the hotel was extremely clean and the staff went above and beyond to make me feel at home. i had a great view from the --st floor the beds were extremely comfortable and i would definitely stay here again.',happy
id33159,' clean comfortable and quality service. rooms are small.but great views of the old county courthouse and convenient to west end and downtoen attractions. it reminded me of old eropoen style type hotel. had courtesy computer and a nice breakfast...',happy
id33160,' we stayed one night here on -th april ---- taking a room with - queen beds for - of us. the room was comfortable very spacious and clean. the beds were quite high for kids but after our two boys stopped being silly they slept well. the hotel is not right on the riverwalk but is about a -- - -- minute walk - the area you walked through seemed fine. breakfast was complementary and was fine however we found the polystyrene and plastic tableware an odd contrast with the marble tables in the dining room! all our subsequent hotel stays were using this system so it must be the norm in the states but was odd from our english point of view. staff were friendly and helpful and we were offered the complementary bus shuttle to the riverwalk in the evening. san antonio is really lovely and the alamo interesting. i would highly recommend a visit and this hotel which we got for £-- for the night.',happy
id33161,' this hotel is beautiful. a beautiful art deco lobby with nice leather chairs to lounge in and a beautiful painted ceiling. as a hilton gold member my room was upgraded to the executive floor and got two queen size beds with two bathrooms and a huge living room area. it was a nice treat. plus we got free breakfast every morning and appetizers at night. the only negatives were the bathrooms were small (not a lot of counter space for all my toiletries) and the bar wines were very expensive ($-- for a glass of mathew fritz chardonnay) - retails for $---bottle. next time would just go to miller is pub next door for a more reasonably priced wine. overall the hotel was a great experience and would definitely go there again.',happy
id33162,' we booked our stay in october for a new years weekend. my husband and i have spent new years eve in boston for many years and have stayed at several hotels. i chose this hotel because i was interested in something closer to boston common and after reading the reviews decided this was a good choice. i also decided to upgrade our room to a tower queen which i must say was a mistake. the room and bathroom were extremely small which was very disappointing. also the water temperature in the shower was tricky to regulate since the water knob would slip. so it was either on the cold side or very hot. my last complaint...a $--.-- per -- hour wifi fee!! hotels of lesser quality offer free wifi. on the plus side...i will say the staff were friendly and pleasant. im not one to complain but if i had this to do over i might have requested a room change. this was not what i imagined or expected.',not_happy
id33163,' i booked a last minute deal here. fantastic area near public txpt lots of museums shopping and restaurants nearby. the room is large and clean. basic accommodations overall but a bang for the buck. if youre looking for a boutique this place is not for you.',happy
id33164,' i took my girlfirend to new york as a surprise for her --th birthday and spent a long time researching hotels in nyc as i wanted everything to be perfect. the muse was everything the reviews said and fully met my expectations. the staff were great the room was excellent (i had a junior suite with balcony on the --th floor) and the location was perfect being located a mere --- yards off times square. of special note is barbara the concierge who made quite a few arrangements and recommendations prior to arrival and the bell boys who arranged an excellent car transfer from the airport with p&l. would i stay there again? absolutely!',happy
id33165,' with a city full of so many things to do and see it was great to have such an experienced and friendly concierge team helping us at the chicago sheraton towers hotel. everything they recommended and suggested worked well for us and we had a wonderful experience. we used all the services at the hotel. from the pool to the wonderful steakhouse restaurant the staff service comfortable and clean rooms and great location make this one of the best hotels in chicago.',happy
id33166,' staff very friendly and helpful. recommended great restaurants and even drove us there. breakfast is not great for health but and could have had some yogurt and bananas but everything else made up for it. at midnight our smoke alarm went off and they came up and fixed it promptly.',happy
id33167,' nice hotel but dont fall for the heavenly bed advertisements....we did and i must say it is far from heavenly and a little bit more hellish. the mattress was hard and uncomfortable for the price of the room you probably could do better at any of the other nice hotels. the main reason we booked here was because of this so called pillow top mattress that people were raving about but hey if sleeping on a hard bed is your thing youll enjoy this bed....i did mention this to the staff but was told all rooms are like this.we will not be staying here the next time we visit.',not_happy
id33168,' this hotel is a shambles-furniture literally falling apart and a staff that is both rude and uninformed nevermind the lack of security and the absence of the so-called amenities. the fitness center is an oversized closet! we were appalled during our stay! truly anticipated warm irish hospitality and short of a barman no one was irish warm or hospitable! manager was unresponsive to our needs and front desk attendent was incredibly rude when we made a simple request. her manager (?) refused to come out of the office when she called to ask them to speak with us. room was pretty at first glance but when dresser drawers fell out and the major construction of the hospital next door began at -:--am it is not the kind of experience anyone could tolerate. to call this a red roof inn would be an insult to rri! the manager that finally called us back was soooo fake and insincere that we would have prefered no call at all. the only thing they have going for them is the location but its not worth the trade-off.',not_happy
id33169,' well done marriott. wonderful three day stay. great room. dining outside. superb staff (some interns from germany were also exceptional) beautiful grounds. water? everywhere. pools rivers splashing fountains. stunning at nite. only downer was room ac did not work in winter. loved it so much bought a timeshare.',happy
id33170,' this was our second stay at the ritz in san francisco. my husband and i travel to sf once a year for a tradeshow. san francisco is our favorite city and we look forward to the trip all year mostly because we love the ritz so much. the service from the minute you arrive is perfect. the bellmen are professional knowledgable and a few have been working there for over -- years. staying on the club level is one of the best parts of our stay. the food is beautifully done and always fresh. the concierge help make reservations at restaurants that would otherwise be hard to book on such short notice. they are friendly and down to earth without lacking professionalism. we have stayed in a one bedroom suite on both occasions and love the furnishings size and the beautiful bathrooms. the location is perfect; close enough to north beach to walk one major hill from union square and a few steps from the trolly line at powell. all of the restaurants in the hotel are worth trying . the dining room has some of the best service ive ever had. if you enjoy french food it is a must. the terrace for lunch is great the servers are friendly the decor beautiful and the food just as perfect as would be expected. we spend a few evening at the casual restaurant in the lobby which is a quiet place to relax with a fireplace and piano. lastly the spa fitness facilities and pool are also perfect. i had the best massage ive had in the state of california at the ritz.',happy
id33171,' i stayed at the adolphus while attending a conference in dallas. it is one of the closest hotels to the convention center which is a -- minute walk away. however except for the convenience and the elegant public spaces on the first floor there is not much to recommend this hotel. some specific things that travelers should know about. -) my room (--- if someone from the adolphus is reading this) was very spacious but had numerous problems. the air conditioning unit was so loud that i had to turn the power off just so that i could get to sleep at night (fortunately i was not in dallas during its run of --- degree days). there was no light switch near the door so when i came back at night i had to hope i could race over to one of the lamps on the other side of the room before the door closed and left me in total darkness. and the plumbing was a real mess: water in the shower even at the lowest setting was too hot to stand under. even the water coming out of the cold water tap at the sink was warm. maybe i should have traded rooms with the reviewer who complained that they had no hot water at all. -) the cleaning staff clearly wasnt paying attention to what they were doing. i was there for two nights and when i got in the shower the second morning i discovered that the cleaning staff had removed the partially used shampoo and conditioner bottles i had left there the day before without replacing them with new ones. it would have been perfectly fine if they had left the old ones there since they were still more than half full. but as it was i only had the bar soap to wash my hair with. they also didnt replace the coffee for the coffee maker but since i wasnt soaking wet in the shower when i discovered that i was able to call housekeeping to send a replacement. it was clear that the room hadnt been vacuumed in a while either; there were several large crumbs on the carpet. -) the front desk was also a disappointment. i got to the hotel early and my room was not ready. they took my cell number and told me they would call as soon as it was ready. i explained that this was important since i had planned on taking a conference call from my room that afternoon. as the time got closer and i still hadn’t heard from them i called the hotel to find out how much longer it would take. they told me that the room was already ready they just hadn’t called. the bottom line is this: if you are there for a convention center event like i was and arent going to spend much time in the room the adolphus may be perfectly adequate. but if you are in dallas for any other reason i have to think that you could do much better than this sorry place..',not_happy
id33172,' i travel -- weeks a year and stay in many - star hotels - brought my family here for vacation (wife - kids -- -- --) - we enjoyed our stay. san diego is an excellent city and the location of the hotel is great. would recommend getting a room that has a view of the bay (view is beautiful). found the staff to be friendly and very good. pool area is nice. rooms are nice and found the hotel to be clean. the one drawback of the hotel is how busy it is but i believe you will get that in most cities. overall - liked the hotel alot and will defaintly stay there again',happy
id33173,' we have stayed at the grand del mar the past - years. this is by far the best hotel in san diego! the rooms are amazing. we have never stayed in one of the suites but the guest rooms are huge and beautiful. the bathrooms are exquisite and the tubs in the rooms are giant! we would never want to leave the room but the grounds are exquisite. the pools are massive the bars have the greatest drinks and the restaurants have everything you could want. we loved the fitness classes and had the opportunity to visit the equestrian center during our stay! be sure to dine at addison which is a masterpiece in itself. it may just be the best dining experience weve ever had. the staff make the resort truly amazing. everyone is so eager to help you enjoy the resort and take advantage of all of the amenities they offer. we loved the service at the pool and the concierge betty helped us plan a wonderful trip around san diego during our stay. kurt at the front desk and christal at amaya also stood out as wonderful hosts during our stay. if you are looking for a relaxing vacation away from the craziness of san diego be sure to visit this resort! we have already started planning our trip back next year!',happy
id33174,' stayed here for a week in october ---- for business. i am a platinum member and travel a lot of various cities including nyc. i have stayed at this hotel before. there are no perks for a platinum member. they would not even allow me to have a bottle of wine as the welcome gift despite the fact i get this at any other marriott i stay in. i stayed in room ----. do not stay in this room. the a-c unit is extremely noisy to the point where it will keep you up at night. there is something wrong with the system and it is extremely loud. breakfast is good. maybe a little above what you would normally get at a regular marriott for a gold or platinum member. the rooms are very small but that is typical for nyc and it is nice to have the fridg and microwave. they have a nice bar and there is a better irish bar right accross the street. the location is fine. just a short walk to the heart of times square. staff is friendly. i would not hesitate to stay at this hotel again ( but would not take that same room again) but to be honest if the renaissance or marquis was available at the same price i would stay there before i would stay at the residence inn.',happy
id33175,' the service was great and the doormen have been extremely helpful. we were very satisfied with the room. the only down fall was the bed. we tried it for three days and could not get comfortable and we still had two more nights to go. stopped at the front desk and all they could do for us was to offer another blanket to sleep on and a cup of hot tea. i was not very satisfied with the response. i could understand if we only were here one or two night is but five nights and not a restful nights sleep does not make a very enjoyable vacation when you are falling asleep midday.',happy
id33176,' what a great place to stay after a long hard day. the folks here really care and go above and beyond in ensuring the customer is well attended - with courtesy and promptness. the gals in the club lounge are extremely welcoming attentive and pure service professionals. erin in the lounge remembers guest is names if they have been there at least once - she and her co-hearts put smiles on everyone is faces. what a nice atmosphere with an accomodating work ethic - down to the cookies and milk late at night the recently renovated hotel is upscale with a modernism that is both warm and welcoming - matching the attitude of the staff. the fare at the restaurant is an adventure for the taste buds with a creative local flare that is unmatched. the combination of bar and restuarant area makes for a great gathering place that breams with atmoshphere and many special house elixirs to accompany the night. i have stayed in many hotels around the world and in dallas and this places would be my number one place to stay - if only i could carry the hotel with me to all my destinations. its the people the place and the attitude thatll keep me coming back.',happy
id33177,' good rate with parking included which was a must for a rented vintage thunderbird...close to everything even if one did not have a car...didnt use pool but it was a nice and trippy on the eyes.',happy
id33178,' stayed at the cosmopolitan to celebrate my --th birthday in the big apple with my family of -. from the moment we arrived we were treated like we were the only people in the hotel. the staff was amazingly helpful in every regard from check-in to check-out especially john who always appeared when we needed assistance. great location wonderfully clean rooms and super nice and attentive staff!!! we canadians would definitely stay at the cosmopolitan again.',happy
id33179,' as a frequest traveler to dc i can say without hesitation that the hotel palomar is the best hotel at which ive stayed. the executive rooms were enormous and a great deal on expedia. the beds are the most comfortable ever easily beating other purportedly heavenly beds. but it was the consistent service before during and after the stay which won me over. each person at the hotel was ---% committed to ensuring that i enjoyed my stay and had what i needed. even when there was a minor glitch or two (a broken ice machine on the floor and an a-c unit on the fritz) hotel staff had the problem fixed (literally) within minutes. fantastic hotel in a great location!',happy
id33180,' this hotel is the worst ever! the room was supposed to have - double beds and we were informed it only had one it was the size of a box!! you could barely move around and the bathroom was like a closet. it was noisy at night with terrible pinging noises coming from the heat. it was also about -- degrees in the room. the window between the bedroom and the shower was very strange and the tv was about -- . i hated it and will never go back!! save your money and spend a few more dollars on a real room.',not_happy
id33181,' initially the hotel was great. i had just - days before bought a new car. my husband gave it to valet parking . we were so happy. only the hotel failed to tell us that the garage was over a mile away.(there was a garage adjacent to the hotel and one across the street) . when we called for the car we noticed that the remaining miles did not jibe with what was on the trip meter when we got to the hotel from massachusetts. we took the car and more carefully examined it when we arrived at our destination in new jersey and found two gashes in the side of the car. we called the hotel told them about our problem and made plans to return the next day so they could take pictures and speak to the garage. on monday when we returned home we waited for the hotel manager to call to no avail . we called him the next day and he absolutely refused to do anything for us was in no way solicitous and did not seem to rermember that he is in the service business. he sort of called us liars. i am frustated and furious and cannot recommend this hotel because their attitude stinks.. attitude in life is everything especially when it is someone elses and it affects you .',not_happy
id33182,' worst experience ever! roaches everywhere! one so big he could have helped me bring my suitcase upstairs and the room and washroom were full of them as well! all around dirty!!!!! never again! in order to use the washroom you had to walk backwards to get in there! worst hotel ever!!!',not_happy
id33183,' we stayed for one night on a visit to denver. the reception clerk greeted us warmly and gave us alot of information about the area. rooms looked to be recently renovated and were nicely appointed. short walk to the --th street mall. good breakfast buffet with lots of choices.',happy
id33184,' we have just returned from a - night stay at the staybridge suites in times square nyc. (room ---). great location good size rooms (for nyc) clean friendly staff a decent complimentary breakfast what more can i say! this hotel is a great place to book and i wouldnt hesitate to book again!',happy
id33185,' graduation weekend--we paid for and reserved our rooms in february . arrive at hotel and are told they dont have our room because they are overbooked and they will put us at the residence inn!!! are you kidding me? what does reservation mean? i will never book this place or parent company again. they are idiots!',not_happy
id33186,' this hotel is perfect for business or leisure. i had a tax conference so i flew on a thursday night to sfo; took bart to embarcadero stop; took the short walk to the hotel; quick check in; then had a fantastic dinner at the hotel restaurant and a great night of rest and awoke to a sun shinning on the bay bridge - what a great view from our room. my husband and i had tasty breakfast at the hotel restaurant with my latte perfectly prepared; he went to work and i went to the conference. friday night we had another great dinner across the street at the ferry building at the slanted door. saturday and sunday we got to have fun with friends all day while our room was perfected with nice towels hung up nice soaps lining the shower and clean soft sheets and big pillows to flop onto at night. cant wait to go back.',happy
id33187,' i like san diego - a lot. its worth a -- point decrease on the blood pressure meter to me when i visit. the people are friendly the streets are clean restaurants of high quality and there is always something to do. the double tree hotel embodies these qualities. from my room - with a small balcony i could see the harbor and the masts of the star of india a sailing ship from the early --th century. the location of the hotel just a few blocks from the little italy quarter easy walking distance to the harbor and gaslight district make it a great base of operations for a san diego visit. the light rail system is close by so there is little to want for. the hotel staff is friendly and attentive beds are comfortable and the rooms a decent size. a good value overall. they also have a large pool and jacuzzi that are perfect after a long day. the breakfast buffet was extensive and reasonably priced but there are a few little places for a light breakfast or lunch in the area as well for the budget minded. the only caution is if you have a car and need to use the garage. try not to panic when you see the narrow walled ramps between the levels. it ok for a fiat --- but if your driving an american midsized car or larger you may have to plan your maneuvers more carefully; think landing on the deck of one of the aircraft carriers in the harbor if you want to avoid a body rash on your car. on street parking is not an option as its not allowed overnight.',happy
id33188,' this huge hotel is a gracious old dame. lovely chandeliers and architectural accents very comfortable and nice sized rooms and helpful staff give it a stately charm. the mayflower made a great home base for our three days in dc. we easily accessed the metro walked to several restaurants and were pleased with our room and its amenities.',happy
id33189,' i jumped on a special offer to stay here for business - all ny hotels are expensive anyway and the wa was not so much more so we thought why not? this hotel is so large that it spans a whole block. there are very smart shops in the lobby area and several restaurants to choose from. we had breakfast in oscars which was about as good as it gets but cost us $--- for - owch we thought it was worth it it was that delicious and meant lunch could be skipped anyway. when we arrived at the hotel we were given an upgrade so we had a suite as big as a ny flat which was fabulous. everything about it was so luxurious from the incredibly comfortable beds to the well appointed bathroom. i would love to go back to this marvelous bit of ny history.',happy
id33190,' im an east coaster who looked at every place in the westlake-university area for a room for a single night. all were booked-up besides the four seasons. the price they quoted me on the phone was about $-- less than the discount sites listed it for online. the room was large had a great view big tv tv in the mirror in the bathroom and a garden tub a family could swim in. however fondle the minibar or eat a candy bar from the snack drawer and itll cost your your first born child... service was completely the how can we help you mentality in a sincere form. the entire staff was warm and welcoming. i would definately stay there again and i would recommend it to anybody',happy
id33191,' overall we really enjoyed our stay. we were upgraded to a suite which had plenty of room- couch - chairs - tvs fridge etc. free parking was a plus and they let us stay till - pm the next day. the one issue we had was with ordering a movie in the room... we had an issue with our tv and i spent -- minutes on the phone talking to - different employees who tried to re-set the system and they finally sent up maintenance. i was assured the charge would be taken off our bill ($-- for one movie) but it was on the next day. i had to fight a little to have it taken off which was a little ridiculous after all the trouble we went through just to get it ordered! one thing to note is to be sure to ask which tower your room is in... we took the wrong elevator and walked around aimlessly for quite a while- study the map first or ask :) again- overall we liked our stay- great room good location quiet etc but the movie issue put a little damper on our stay in night!',happy
id33192,' the henley park may be the grand dame of hotels near the convention center - unfortunately my room smells like a grand dame as well. to be clear this isnt the musty grandma smell this is the my nose is going so i bathe in perfume smell. im not even sure from where it is emanating as it wasnt in the halls but i think it may be over-use of heavily scented cleaners (the room is spotless!) or perhaps misguided spritzing with an avalanche of air freshener. upon check in the staff were wonderful the room is comfortable and the bed is great. got to love - fluffy pillows on my king bed with a lovely white fluffy duvet. i dont even mind the view of the construction - im an early riser and i didnt come for the view. the complimentary internet is working well and although not my personal style the colonial style furnishing are nicely done. the room is pleasant large for an historic venue and the windows actually open a feature for which i am eternally grateful or else i would have to change rooms. weather.com says it is -- degrees out with wind chills bringing it down into the low --s. with all of the windows open im airing out the place and it is getting more pleasant by the minute although i now have to wear my coat to type. so overall the place is lovely but smelly. if you are sensitive to smells (and i admit that i am but i also spend -- days a year in hotels and have never run into one quite this pungent) then this may not be a good match for you. especially in winter. thank goodness it isnt snowing.',not_happy
id33193,' although it has been quite sometime since my last visit i was warmly greated by all the staff and made to feel that a member of their family had returned. the front desk arranged an upgrade to a city view suite (my favorite). the new decor was great and room controls were the best of any hotel. while the small lobby is busy during check in hours just remember to call ahead for the possibility of an early check in to avoid being disappointed. breakfast in jean george is casual section was excellent and the room has been redecorated. this hotel is near so many must see locations that staying anywhere else makes no sense. the ultimate joy is the bed. i find it the best of all - diamond hotels.everything is perfect and you never want to get out of bed.',happy
id33194,' not being familiar with the city i wasnt sure really where to book but this place got good reviews and we only needed a place for - night. there is a small older style elevator to take us upstairs - it fit the two of us and our - large suitcases and that was all! the other option was a steep staircase so very for the elevator. the room was small but had all the basics: good-sized bar fridge comfortable bed microwave coffee-maker iron and ironing board large mirror. the room also has a ledge next to the window which was big enough to open up our suitcases on which was good because there wasnt any room on the floor to do so. the free high-speed wireless was great. there were a large range of options for breakfast (included in the price): waffle iron tea cofee orange juice apple juice - types of cereal toast fruit mini muffins. the staff were friendly and held our bags after wed checked out as we didnt have to leave the city until later in the day. the hotel is a $- taxi cab ride from the train station (--th st station) and we could walk to most of the places that we wanted to go from the hotel. we felt safe at this hotel.',happy
id33195,' we have just returned from a three night stay in this hotelwith two teenage children. the location was fantastic when we arrived they upgraded our room from a small queen bedded room to a suite the bath room was small however it had all the neccesities. the children is room was upgraded because they had been given a single queen to sleep in they got upgraded to a larger room with two queen beds in. the hotel bar looked lively however we were all too busy to get a real taste of the atmosphere. the staff at reception were very helpful . the children enjoyed the free use of the internet and overall it was a convenient and pleasant stay we would return if we were to go back to new york. the hotel is not a huge sky scraperhowever it was a good size there were no real views out of the bed room windows especially the childrens which looked into a well the rooms were always quiet the beds comfortable good bed linen and air conditioning was great.also free coffee from a machine ----. we thought it was good value especially with the upgrades.',happy
id33196,' when you stay at a four seasons you expect certain key deliverables.the four seasons san francisco meets most of these but where it does not is the conceirge services.....they have a very serious attitude problem and are actually quite useless and dont bother to fulfil requests.i suggest the four seasons san francisco management sends off their conceirge to the new york four seasons to see how it should be done and invest in correcting their attitude.',not_happy
id33197,' excellent service friendly associates and very helpful with directions of city. no tips or guidelines.',happy
id33198,' my husband and i often stay at hilton properties and choose the hampton for its location and price. we stayed five days and loved it from start to end. we arrived at -:-- am and they took our luggage (check in was hours away) and gave us a map. when i asked the girl at the desk if she had heard of a restaurant i had been told about she said no but while we were checking our bags she found a write up and map for us. others complain about the slow elevators but we only noticed this at breakfast time. the breakfast options were varied. we tended to go for cereal and yogurt. although breakfasts were busy we never had trouble finding a table or food we wanted to eat. several ladies made sure tables were cleaned and food was stocked. our room was a nice size. the fridge and microwave were handy the beds were comfy. we did not have any issues with hot water or water pressure. we did not bring a car so i cannot speak to the parking. we found everything we wanted to do within walking distance or a metro ride. (- blocks away). the hotel staff was friendly and attentive. they were always ready with directions to sights and recommendations for meals.when the tv kept mysteriously turning on i called the desk to make sure we could unplug it (without an alarm) and they offered to send someone right up-- hint just unplug and replug. the pool and hot tub were nice and never overcrowded. the business center was also always available when i needed it. we would definitely return!',happy
id33199,' they stuck us with a room on the ground floor next to the elevator and breakfast room. too noisy. too many kids and guests making noise immediately outside your door. how can any respectable hotel make a room with that kind of room location and charge full rates as all other rooms in the hotel?',not_happy
id33200,' we stayed one night before a flight. the people were friendly and helpful. the room was clean quiet and met our needs. good value for the price. they had breakfast in a bag for us as our flight left early which was a nice touch.',happy
id33201,' we arrived on a friday night and there were several drunk college age students milling around. it didnt seem safe and both my son and i did not have a good night is sleep. the desk clerk didnt seem quite right either. moved to another hotel the next day. the location is very pretty which is the only good thing i have to say but the area is very shady at night.',not_happy
id33202,' our first stay at trump chicago...in the past - years we have made a dozen trips to chicago and have stayed at the westin peninsula both w hotels the wit palomar to name the highlights. we like the modern contemporary hotels. well trump was our favorite hotel stay in chicago by far. we felt so at home and comforted by the surroundings. our spa room was quiet and we never heard outside or hall noise. looved the kohler fixtures and lutron light controls. we are building a new home and felt really inspired and comforted by the room at trump. service was perfect- goes without saying for this caliber of a property. understated luxury yet not pretentious- in every aspect. we will be back on our next trip to chicago!',happy
id33203,' excellent place to stay while in san diego. my husband myself and our -yr old really enjoyed staying at the old town inn.we were there during the christmas break. i booked our room directly with the hotel and it was very simple and easy to do and didnt have to deal with third parties so this was very nice. we stayed - days. everything inside and outside was very well maintained and fresh looking. the lobby was comfortable and welcoming and they had a huge fire going in the fireplace the whole time we were there. the breakfast room was very big lots of light with lots of tables that held vases of flowers so it was very cheery. breakfast had lots of delicious food to choose from and the make your own waffles are quite a hit with everyone expecially my - yr old. there were quite a mix of people lots of families older folks lots of youger folks tourists from other countries so it was quite nice. inthe lobby they had a table set up so that you could help yourself to coffee tea and stuff --hrs. there was also a computer with internet access. outside had free parking and there was always a place to park. the front desk were great. we arrived very early before check-in time and they held our bags for us until the room was ready so we were able to go out and enjoy ourselves and not have to cart our luggage with us in the car. they knew a lot about what to do and were very helpful with great suggestions and lots of info about the area. there was a pool that was so well disguised by gorgeous plants shrubbery and lots of birds that you felt you were somewhere else. there was also a coin laundry room which we used and were glad to be able to do laundry as were others. the rooms themselves were excellent. we had - queens and the beds were so comfortable and lots of pillows and everything was clean. (trust me i checked under the beds!) you could walk to the old part of town in a few minutes where there were lots of stores and excellent restaurants. from there you could also take a variety of transit to other places. we felt very safe walking around during the day and evening. we found the old town inn to be very centrally located to everything. we enjoyed our stay there very much and hope we can go back again soon!',happy
id33204,' this hotel is too expensive and if you have a problem- dont call the manager because it wont do any good. parking is a nightmare. parking valet stole cash out of our car then charged us $---night to park our car.',not_happy
id33205,' well i thought this was a great place to stay - really central very close to union square just next to chinatown gate perfectly clean a particularly comfy bed and a towel shaped into an animal each day left on our bed. granted it may seem a little dated to some guests - the lift could do with a more sympathetic cosmetic makeover for example - but we didnt want to spend much time there just wanted to be handy for the city and all its attractions. and do remember that it is in an old building which has its own charm. the staff were fine although they did not go out of their way to explain much about the place eg they keep coffee available for guests at the rear of the lobby but did not tell us this so we found it by chance. it proved handy if you wanted a coffee at the end of your evening (or perhaps for brekky if you had bought some buns) but there were times when it was empty which was slightly irritating. but then we remember it is not a five-star hotel. we were in a front street facing room which was noisy with bin lorries or other traffic something to consider if you are a light sleeper.',happy
id33206,' i recently stayed two nights at the capitol hill suites in washington dc for business. my room exceeded my expectations. i was in the second building and had to use a key card to get in the building. it felt quite secure. i really enjoyed the location on a residential street. there were several restaurants and stores nearby and the capitol south metor stop was only about a block away. the room itself was very large with a dressing area nicely remodeled bathroom two double beds a breakfast nook (with table and chairs) and a mini-kitchen. i was disappointed only that the cook top did not seem to work but i cooked my eggs in the microwave which was fine. i was able to pick up a few groceries and make my own breakfast each day which was great because i am on a limited diet and could not take advantage of the continental breakfast which i heard was good. nice flat screen tv and the bed was very comfy with nice bedding. there were even nice comfy robes provided for me. i got great sleep and only heard the person above me walking around in the evening for a little while. otherwise it was perfectly quiet. i really wished my husband was with me on this trip as he would have really enjoyed the room. i would recommend this to others who need to be close to the capitol so business or pleasure.',happy
id33207,' a large hotel with ultra modern suitesprofessionally staffed reception area and very conveniently located in a premier historic area of washington. restaurants & shops are nearby and a shuttle bus connects to the very efficient metro. a generous continental breakfast is included and the business centre with freerapid internet access and printer was a huge asset for us.',happy
id33208,' just proposed to my fiance and decided to book a weekend getaway with her to celebrate. when we were walking through the main lobby we noticed a female employee (black suit very curly brown hair permed) opening the front door for people. as my fiance and i were walking past we could see her holding in laughter and making some sort of funny face at us. there is a -- year age difference between us and im sure that is what she was laughing at. i reported this to management and got the standard you are a valued customer copy-paste reply. we will never stay here again no matter how nice it is.',not_happy
id33209,' okay i did get this hotel on priceline for $-- so perhaps im biased but ive enjoyed my stay at candlewood south! the place is clean even tho because they are an extended stay facility they dont provide daily housekeeping but quite frankly i never like having strangers in my room ive had too many petty robberies the front desk is helpful and friendly they gave me the room type i wanted even tho i am a priceline customer (which at some hotels will get you a smoke filled broom closet with a sewer drip) and they printed out my airline tickets all with a smile! it is got free laundry facilities and a full kitchen with plenty of pots n pans and plates and utensils (as opposed to the - pieces of silverware and - plate you get at extended stayamerica properties) the location is perfect for me right off i -- and close to the airport and downtown austin hey for $-- a night i just cant say enough good things about this place!',happy
id33210,' my friends and i were celebrating a bachelorette party downtown and all pitched in on a room at the homewood suites because of its great location and the price was reasonable as well. the suite was spacious. we had a nice sized kitchen (glasses coffee mugs silverware plates etc). late at night we called down to room service for extra blankets and pillows. they brought them to our room within - minutes...that really impressed me. also the king size bed was very comfortable. the overall pros: -plenty of space -comfortable bed with goose down pillows -huge flat screen tv in the living room area -well stocked kitchen area -very clean -room service was quick the cons: -remote for the tv in the bedroom didnt work -electrical outlet next to vanity didnt work -pull-out couch was uncomfortable to sleep on -lcheck in is not on the first level of the hotel -parking is pricey!',happy
id33211,' im a guy that has to have his coffee in the morning. preferably within - minutes of my feet hitting the floor. my one and only beef with the battery park ritz is that is has no in room coffee service. one the managers told me it was the only hotel in the ritz system that doesnt have it! why? i dont know but im guessing it is because the mostly business men - expense account types that stay here dont mind shelling out the $-- it cost to have a pot brought to your room...really! so on weekends they have complimentary coffee...problem is you have to schlep to the lobby to get it. this may not seem like a big deal but i found it ludicrous frankly and inconvenient. the hotel is great. battery park is a nice area of manhattan..a lot quieter than mid-town and easy to navigate. the service was typical ritz-carton first class all the way but no coffee? give me a break!',happy
id33212,' we stayed at this hotel for - nights in july and it was perfect. we booked it on [--] for ----night which i believe was worth it. the room was comfortable clean and has all the westin trademarks heavenly beds heavenly bath etc. the view from our room was awesome since the hotel is round shaped everyone will always have a great view of the city (unless you are on the lower floors). the downside to this hotel is the parking fee. -- dollars a day. it hurt but we did not want to park our car across the street because we were on a road trip and had too much stuff in it (plus seattle is known to be high on the list for stolen cars). other than the parking the hotel was in a great location you can walk to the harbor the market shopping absolutely great location. with the superior quality rooms nice lobby fast elevators great service i enjoyed the westin seattle!',happy
id33213,' this hotel is well located with a fairly spacious room area. good maid service and good shower. shower bowl- bath was a bit worn and tired and could do with replacing soon. free tea- coffee and muffins in lobby each morning was a nice touch. the only issue was the flat battery on the room safe which was not rectified during my four night stay. the room was a bit stuffy at night with the air con on but the weather was very hot for the time of year.',happy
id33214,' the place has a strange vibe because it has a two level entry spot...so you enter from a lobby and later at first or third level you have a check in and then you go up again. not sure why the pricing is so high in this one. may be because it is in front of the ritz. anyways they must consider that they are in chinatown! room service is good. breakfast in the morning was excellent but pricey at --.- per person. i liked the room but following items didnt work out for me: a. there is construction on one side of hotel. not sure how ppl deal with it when the machines are working sometimes in the night as well or wake you up in the morning at - am. b. bar was not vibrant.',not_happy
id33215,' staff their approach and service make a huge difference when you stay in hotels. this hotel delivered everything it promised. the hotel is modern clean the room was large internet worked well breakfast was fair (the scrambled eggs were horrible but other than that all was good). generally the staff were friendly helpful and welcoming. the only disappointment was with the pool which is open only limited hours and has a lifeguard in attendance. we took our two boys to the pool each day as promised. they are aged -- and -- and they act like -- and -- year old boys in a pool - letting off steam a bit of horseplay etc. the lifeguard on two days was a young lady who was fine friendly etc. however we struck a young gentleman who kept reprimanding the kids for their horseplay in the pool - or for talking too loud etc. we gave up and left. there was another family who suffered the same wrath and the parents were told they must also join them in the pool to supervise them! i think this is a basic training issue where this individual needs to understand this is a family hotel and kids will be kids - there was no danger at anytime and we werent annoying anyone else. its a shame though - would have given this place the full - stars if not for that.',happy
id33216,' we celebrated our anniversary here in june. the omni surprised us with a spacious suite upgrade. we definitely enjoyed our stay. the onsite starbucks was a perk. we chose to park in the city parking garage down the street rather than use the hotel valet. the amenities were nice. we enjoyed some pool time (i wish the mojito had been fresh and not from a mix). the pool is not large but sufficient. the staff was more than helpful when we had questions. the bathroom was spacious and clean. plenty of clean fluffy towels. the staff was very helpful to recommend restaurants and entertainment beyond the hotel but still in the neighborhood. we walked up to sundance square for dinner. we could have ridden molly the trolley but the walk was not bad. we also got to see parts of ft. worth we would not have seen otherwise. since our stay my parents celebrated their anniversary with a stay there and my brother surprised his wife with a birthday stay at the omni. all of us would be to be guests of the omni again. thumbs up!',happy
id33217,' hate to let others in on a secret but the dupont circle hotel is a treasure. stayed at better known places in ny and chicago and didnt have easy to use free wi-fi in room; free washington post daily spacious room with giant bed; topnotch food in affordable restaurant downstairs great wines by the bottle and ideally central location. room in chicago at conference rates cost --% more; room in ny cost ---% more i will definitely stay here again !',happy
id33218,' my recent overnight stay at the guesthouse was simply outstanding! the room was excellent. i couldnt believe everything that came with the room in comparison with the price. i honestly thought there was an error. the room was spacious and very clean. the front desk staffed by nancy was extremely polite and helpful. i highly recommend this hotel and i will personally seek out another guesthouse international location whenever i travel!',happy
id33219,' friendly and helpful staff free breakfast in the morning but id say the hotel needs some remodeling. rooms were ok not too small but not too big either (for nyc standards) bathroom ok room was a little dark and somewhat outdated. location is a little south id rather go further north next time (for business or tourism). however ive stayed in better hotels in nyc. i was expecting a little more from a hampton inn hotel i dont know exactly what but something more. and the price is not so good value for money either. i dont think ill come back.',not_happy
id33220,' i have been to this hotel on multiple occasions for business and was very excited when we won it through priceline but it ended up being a disaster! upon checking in we noticed an overly strong smell in our room. after a few minutes when it didnt go away we called downstairs and requested a new room then went off to enjoy a romantic dinner. when we returned to the hotel we tried - more rooms. all smelled the same like overpowering perfume-carpet cleaner . (a porter told us that they have been having problems due to the new non-smoking policy. many guests are smoking in the rooms and they cover up the smell with cleaning agents.) we ended up having to drive all of the way home at --pm. our first- night-away-from-our-newborn- valentine is day was ruined! the hotel would not reimburse us since we bought through priceline so it was a total waste of our hard-earned money!',not_happy
id33221,' this old days inn is in the heart of lincoln park and a short walk to boys town.the hotel was clean and the free breakfeast was a big hit. my only complait are the bathrooms. time to upgrade! they all have this - inch step up which is just great to trip over at - am in the dark. other then that this is a nice hotel.',not_happy
id33222,' this hotel was great for location literally - minute from -th avenue and all the attractions. i would definitely recommend it to anyone visiting new york for this alone! the rooms were smallish but fine for a long weekend break it was clean and modern nothing wow but depending on why you are in new york will depend on what sort of standard of hotel you are looking for. there was free access to the internet-printers handy for when reserving your flight seats on the way home. a restaurant-bar below the hotel too. i would recommend brooklyn diner in time square but dont bother with planet hollywood if you like those sort of places.',happy
id33223,' my family spent one night here while we visited relatives in the city. we have - young children and needed a place with a kitchenette. our --bedroom accomodations (room #-) had a small kitchen with a mini stove and oven refrigerator microwave and sink. all pots pans cutlery plates etc. seemed to be included and there was even a small table with a coffee pot. i thought the kitchen was great! the bedrooms are small though especially with - queen beds. we couldnt fit the pack-n-play crib in the second room and still close the door. there were no additional desks or chairs and the tv in the main room sat on the dresser at an odd angle. i dont remember the closet because we didnt look for it nor did we need it but it mustve been in the second room. the bathroom was also a tight fit but it was very clean and the water was hot. the rooms would have a little more space if double beds were used instead of queens and if the tv was a flat screen mounted on the wall instead of taking up real estate on the dresser. the next morning i walked around the motel with my youngest daughter and noticed all the beautiful plants especially the succulents. i took her to the small play area and then we walked to ocean beach which is only a few blocks from the motel. before my family checked out we had a light breakfast at the excellent java beach cafe and popped in at the sloat nursery to look at the beautiful orchids (it was winter orchid festival week). all in all it was a very pleasant stay at the ocean park motel. the rooms are small but the kitchenette makes up for that (if you need one). i think this place is great for my family is needs and it is the closest lodging to my relatives.',not_happy
id33224,' we were staying in philly for two weeks on business and couldnt have stayed at a better hotel. it was so nice i plan on returning with my wife for a long w-e getaway. the hotel is perfectly located for whatever your heart desires top notch restaurants and shopping all within walking distance. hotel staff was very friendly and accommodating making great restaurant picks and reservations for our whole group. if you don’t feel like going out for food the restaurant in the hotel is spectacular the best eggs benedict i have ever eaten. a special thanks to emmanuel the food and beverage director for being so helpful. all the best your friends from ny',happy
id33225,' friendliest staff i have met for a long time. concierge was really helpful all other staff were great with all the family. location is ideal for everything in denver city centre.',happy
id33226,' i really liked this hotel. i stayed in town on business and was very pleased with the service of the staff at the front desk who seemed to be very accommodating and hospitable as were the bell hops and wine servers. the complimentary wine hour each evening was a nice touch and a great way to network and meet fellow guests. centrally located and within a reasonable distance to the financial district and union square - it was very accessible. the only reason i didnt give it five stars was because the cleaning staff were very loud in the mornings and begun banging on doors extremely early (around -am) to begin cleaning. i had to leave my privacy sign up the entire length of my stay. also our room was right next to the service elevator which was unfortunate. also beware the walls are very thin so you can hear everything your neighbors say or do but if youre fairly quiet (which i am) not in the room much (which was my case) and you have quiet neighbors (which i thankfully did) it is not a huge deal.',happy
id33227,' i got this hotel through priceline and stayed there for - nights last week. i requested an inside room (faces the courtyard instead of the street) with - beds and got exactly what i requested (wasnt sure i would since i got the room through priceline). the room was very quiet no street noise or noise from our neighbors. it was also very clean and quite large. we had the - double beds a loveseat and even had a rollaway bed moved into the room and still had room to spare. i was very pleased. while this is a fisherman is wharf hotel it is not right on the wharf so it is set apart from the tacky touristy stuff. its location made it a quick walk back from our night-time alcatraz tour and even in the dark we felt totally safe. it is very close to a bus line and the cable car turn-arounds so it was a great location for us. the staff were always helpful and polite whenever we had a question. i would gladly stay at the hilton again on my next visit to san francisco!',happy
id33228,' we have stayed in a number of hotels in the past year and by far the la quinta is have been our favorite. there have been some nice places and some not so nice but we have never been disappointed with this chain and plan to use it exclusively if at all possible. a nice touch is the the desk in the room which includes multiple electrical outlets so there is no searching around the room for outlets for cell phones laptop etc. the rooms have always been clean the staff very friendly and professional. forget something? ask the front desk they have a supply. prices are reasonable. food is the typical free breakfast but they keep a stock of what they offer no running out as in other hotels. linens are always clean and fresh. they have free wireless internet exercise room laundry and pool. only thing missing at this location was access to a computer with a printer. in this price range theyre the best we found and will highly recommend them to everyone.',happy
id33229,' having stayed in ny before we wanted to find somewhere in lower manhatten as this is where we found ourselves spending most of the time previously especially in the evening. all the hotels we looked at were very expensive - not sure why but it may have been the week we chose. i see other visitors had rooms with great views etc but ours was fairly basic but ok. i think for the price i should have asked for a room higher up. the bowery hotel is full of character and therein lies the issue. if you are just staying there to sleep and not utilising the bar area then it is a bit of a waste. i am not sure i would be in the bar in the afternoon as the whole place is occupied by individuals with laptops who are tapping away (unless of course i needed to do that - i can see why people are there as it would be a great place to do this!). the bowery shuts off the free wifi at -pm i think - so that should clear them all out - and then the bar comes into a life of its own. as a resident they say they will find you somewhere to sit so it would have been great if we had used it but as we didnt i dont think we made the most of the bowery. therefore i find it hard to really love the place as the room was ok but very expensive there was no breakfast and i didnt use the best bit of the hotel - the bar. i think i would stay again provided i could get a good price for the room and i was going to use the bar!',happy
id33230,' i had the pleasure last year to visit my cousin in la. of course i decided to spend - days in san francisco. unfortunately i had to book my hotel without trip advisor. lhotel des arts is quite expensive for what it is...the location is perfect but that is all. i hope to go back in sf and i will book my hotel with tripadvisor...',not_happy
id33231,' this was my first time in new york city so i wasnt sure where the proximity of the hotel was to the sights and neighbourhoods but it turned out to be perfect! while my room was the size of a kleenex box it was spotlessly clean very cozy and quiet. the bed was uber-comfy...slept like a rock all cocooned in my toasty duvet. what made it great was alan the concierge. he went out of his way to give me tips and ideas on places to eat visit and the best way to get there. he really made my trip a success!! i recommend this hotel to everyone.',happy
id33232,' we usually try to stay at historic properties as they are usually close to points of interest and have character that is lacking in newer properties. we had just left a hotel in hill country (where i attended a conference) that was very new but surrounded by highways. walking into the menger i was immediately taken by the lobby which was beatifully decorated and full of activity (where the other hotel had an empty feeling). the garden area in the center of the hotel reminded me of the gardner museum in boston. i didnt use the pool but it looked nice. the check in was great. we arrived at noon and they had a room ready for us instead of waiting until -pm which is the policy of most hotels. the room was standard but large enough. it overlooked alamo plaza. i had a laptop with me and the wireless connection worked everytime. we ate twice at the restaurant. in the evening we got a gracious southern lady named seigfreid. she treated us like royalty and we had an enjoyable meal. food was excellent.. we also ate breakfast there which was also good. as mentioned in other reviews you couldnt have a better location right near the wonderful riverwalk near a shopping mall across from the alamo and walking distance to just about everything. we didnt arrive by car and didnt have the valet fee i would definitely stay there again if i visited san antonio',happy
id33233,' small but clean and central. it is based on east --nd street of park ave. has only about --- rooms or so. we stayed in a double room for - nights after tanksgiving and found it well located and well looked after. no bar or restaraunt but well maintained... unlike some of its more expensive neighbours. would go there again !',happy
id33234,' we used priceline to book hotel and flight for $--- roundtrip for - for - nights. such a nice deal and well definitely do again next easter weekend! the only negative is that there are no stairs leading to the first floor. lots of people complained about the breakfast area not being big enough but the breakfast had everything and people ate and left fast. just dont wait until the last hour to eat breakfast...go a little earlier if you dont like to wait. we really cant complain since we liked everything about this location...convenient to shopping and we took the cab everywhere in order to save time. there are - slow elevators but the longest we waited was - minutes. our room was nice and having a fridge and microwave was great since we always had leftovers. our bed was a king and it was comfy. there is no tub but the shower was roomy. no view in our room but we were always out and we liked it dark for sleeping which was the only thing we did since we had too much fun exploring the town. were huge foodies so it was close to lots of good food. wear comfortable shes and walk to get hot chocolate at hersheys ---- tapas zodiac restaurant inside neiman marcus...we love their huge popovers w-strawberry butter and food life attached to macy is. plasma tv was a plus which the hubby loved!!! i guess our room was a studio since the bed was not in a separate room but it was much more roomy than the last hotel room we stayed at in new york city. did i mention...we loved having free internet access from our room! cant wait to come back!!!',happy
id33235,' i see many great reviews and for some elements i agree. it is a great location and the room was more than adequate - linen towels space etc. unfortunalty the lack of service was the sad side. after a horrible -- hour journey and arriving just before -pm i hoped to be able to still get dinner in the restaurant. unfortunalty the restaurant was closed on sundays. i thought perhaps a drink and snack at the bar: no bar service on sundays. i said not to worry i would have room service. there is no room service on a sunday reception staff were very helpful and directed me to walk a few blocks to a bar that would be doing bar meals. i do not know the area and although a mature lady not so sure about walking around the streets alone late in the evening. to pay $--- just for a bed for the night was not value for money.',not_happy
id33236,' travelled to indy for the brickyard --- - the hotel was packed with exciting and energetic race-car fans participating teams and vendors. this was a birthday gift for my son & wife and grandson - the room was very spacious - well laid out for all four of us - we did not go down extremely early for breakfast but it was more than adequate - and the two big eaters were very . i was unfortunately using a walker for our stay and everyone accommodated my situation very well not making a big deal about it - but assisting at every juncture. even one of the housekeepers brought my walker down the escalator when i was hung up a bit. the young gentleman at the concierge desk (lower level) was more than helpful with race information - where we could get our shuttle tickets - and the benefits of the hotel car service over other options - very convincing - and right on the mark! we were treated like royalty - something that i certainly appreciated --- and my less-travelled family members will be expecting this service wherever they go - if they stick with embassy suites-hilton -- they cant go wrong. very high on my list.',happy
id33237,' small boutique hotel with friendly helpful employees and lots of included extras. free full breakfast cookies later and wine and light snacks on weekday evenings. they pay attention to requests and try to accommodate. bed was very comfortable. good midtown location.',happy
id33238,' in mid-july my husband and i visited washington dc for the first time. i spent hours online trying to find a nice hotel and a good price having been warned about how expensive it could be and also to avoid bad neighborhoods. the residence inn on vermont ave was a great choice for us. we had a small suite on the -th floor with a full kitchen tv-sofa area and queen bed. everything was nice and very clean. the entire hotel staff greeted us with a smile and hello continually throughout our stay always very helpful. the continental breakfast was incredible - scrambled eggs bacon or sausage potatoes fresh waffles fruits cereal bagles pastries and on and on.... the only thing more incredible was that they actually served a complimentary evening meal as well mon - wed. with a dessert night on thursday eve. we werent always around in the evening but the soup and sandwich night was appreciated as we were so tired after siteseeing in -- degree heat all day and didnt want to go back out to a restaurant that evening. the location was good near m st. and --th nw at thomas circle for those who know the streets there. we were about a -- minute walk north of the white house. there was not much going on in this part of town after - oclock and the nearest dinner restaurants were at least a - block walk (mccormick and schmidt was great). we felt pretty safe in that area despite the many homeless people in the parks and laying on the sidewalks! (this was a shocking site all around dc not just near this hotel.) there was a cvs drugstore on the ground level and - washing machines and - dryers on our floor. these came in very handy. there was not alot of children staying there and no pool mostly adults vacationers and business people. the street noise was probably about average for a downtown area of a city though on the -th floor we were awakened one night about -:-- in the morning by a police bullhorn. i did having a little trouble booking this hotel. i tried to reserve our room for - nights on expedia for $---.-- per night. it would not let me book online and said to call the hotel for this special price. when i called they would not honor that price and said $--- was the best they could do. i said no and tried again the next day on a different travel search engine (??? cant remember which) and the reservation went through. i did call the hotel several weeks later just to make sure (it sounded too good to be true) but all was well and we got that great price for the - nights. now after actually being in dc and seeing the areas and other hotels (and knowing their ridiculous prices ($--- per nite and up!!!) i think this hotel was probably the best value for the money we have ever gotten in all our travels! if you can get a good price this is the place to stay!',happy
id33239,' my first trip back to chicago in about - years was perfect! i chose the knickerbocker as i had read that their rooms were recently renovated on top of being a great location to michigan avenue rush street and downtown chicago. i must say i was very impressed with the guestrooms! i had not stayed there prior but it definitely is a refresh from what i’ve seen in photo is posted on the reviews. the guestrooms are nicely decorated with a modern feel and they are good sized for a historical hotel! the beds are wonderful – i need to get a pillow top mattress at home! i used the internet access with no issue and i loved the larger screen tv’s. the shower is fun with the different types of shower heads you can choose. and the bathrooms are fresh with all new granite and tile. i’m anxious to get back to chicago and it won’t be - years from now! i would highly recommend this hotel – fantastic guestrooms location and staff! i’ve added some digital pictures of my room as they are completely different from the one’s i saw on previous reviews with the new renovation.',happy
id33240,' i was looking for a quirky hotel for a business trip and booked one of the jane is high end rooms (captain is quarters i think theyre called). the room was about $----night without tax. my first room was on a low floor and close to the nightclub below which i could hear pretty clearly until -am on a midweek night. after complaining i was moved to a higher room with a tiny window and very noisy ac. so basically i couldnt get a good night is sleep. the hotel is quirky but in my opinion very shabby-dirty the staff are fine but well below par for nyc. for the same money and a little haggling you can stay at the soho grand which is a treat.',not_happy
id33241,' we stayed here for two nights over a weekend after staying - nights at the nearby comfort suites on michigan ave. we were attending a wedding and the wedding party was staying here. the location of the hotel is great - great views and easy access to public transportation shopping sightseeing etc. the down side - we had a small tower room where we could barely walk around the bed the bathroom was small and closet was so tiny we couldnt put our suitcases in it. rooms come in various sizes and you get what you pay for so reserve accordingly. there was no room safe which would have been handy. in contrast comfort suites which is just around the corner was wonderful. the suites include a living room kitchen bedroom as well as a washer dryer and a room safe big enough for a laptop. they also include a free breakfast which club quarters does not offer. there is a restaurant adjacent to club quarters which serves breakfast. well stay here again only if we cant get a room at comfort suites.',not_happy
id33242,' we stayed here for four nights recently on a winter break to new york. i was a little apprehensive as we were travelling as a family with two children (aged - & -) and i was not sure whether new york was a good travel choice. the flight was long (- hours) because of the head wind and a little delayed but as soon as we got to the hotel our moods improved. we were checked in quickly got to the room (harbour view) and were greeted with teddy bears for the kids and a huge stack of cookies and milk! the room was fabulous large with great toiletries (bvlgari) and the service was just what i had hoped it would be for the ritz carlton. the staff throughout the hotel were fabulous and made a real fuss of the kids. we had breakfast in the restaurant each morning which was good - yes it is expensive but that is what you expect in this sort of hotel. service was fab - the waitress remembered our order each morning and never charged us for any of the kids food. we ate dinner one evening in - west and again this was really good. one day there was lots of snow and the kids had a snowball fight outside the hotel. they walked back in absolutely covered in snow (despite our best efforts to wipe them down before they came indoors) and dripping it all over reception. the reception staff simply came over started having a snow ball fight with them indoors and offered them hot apple juice - this just summed up to me what a fantastic hotel it was. only slight downer is the location. the views of the statue of liberty were amazing but it did mean a taxi ride if you wanted to go midtown - the weather was freezing cold with snow so even a walk to the subway seemed just too far!',happy
id33243,' this hotel is a beautiful peaceful sanctuary only half a block from the madness and bustle from times square. the rooms are gorgeous beds are the most comfortable i have ever slept in whilst at a hotel! the bathroom has a huge mirror and magnifying mirror perfect for making yourself beautiful in the morning. there is complimentary coffee in the lobby area every morning perfect to take with you when you venture out or nip down in the morning to get your day started. every evening there is a wine reception which is a lovely little extra. we didnt eat in the restaurant but we did have room service and it was scrumptious especially the deserts. although this hotel is in such a wonderful location the decision of where to eat can be the most difficult as there are so many places! there are a couple of subway stations just around the corner and it is really easy to use plus they are much faster than a taxi. the staff here are great really friendly and helpful. barbara on the front desk helped us book our helicopter trip ( which i would recommend ) and she was always very cheerful. ronaldo also helped us sort a few of our problems out which was greatly appreciated. i would definitely recommend this hotel to anyone you really couldnt find a better location the price is also reasonable and it is such a lovely boutique hotel i really hope i will be able to go back and visit.',happy
id33244,' stayed here several nights for a conference. the room was very nice - a super comfortable bed. bathroom was a good size. we were in an executive king so we had a small balcony. all of the staff went out of their way to help. the noise from the bar does carry throughout the building. however the basketball playoffs were going on and the hotel was sold out most of the nights. hotel is on the riverwalk and just across from the alamo.. i would certainly stay here again..',happy
id33245,' even before we checked in audrey the hotel manager e-mailed to see if there was anything she could set up for our arrival. there was and she did! in fact she was the first one to greet us as we arrived (early...and they accomodated us). when we got to our room there were extra pillows towels and blankets and a plate of the most scrumptious red velvet cupcakes i have ever had the pleasure to wolf down. throughout our stay bharat another manager and steve kept up with our requests and made us feel at home rather than at a hotel. we found a deal on the internet offering a $- breakfast when we booked and this kept costs down - the breakfast was a lovely expanded continental breakfast with great coffee and fresh fruit and pastries every morning. this way we had plenty of extra $$ to spend on fantastic lunches and dinners around town...and the folks at hotel rouge always had great suggestions for both. the location was fantastic - just a short walk down --th to get to the white house and then over to the mall. close metro stations and the dc circulator stops took us everywhere in dc and surrounding areas that we wanted to see. the fun decor and fantastic staff really enhanced our wonderful trip over cherry blossom festival. we will definitely stay here again when we come back!',happy
id33246,' we arrived at lax at -am and we called from the airport at -am... they the shuttle and we were all checked in and showered and tucked into bed by -am....this was absolutely fabulous after a -- hr flight with no sleep.....although close to lax there was little noise. the hotel was an older style with only - stories. the room was clean and the bed comfortable and had a nice pool to cool off in or rest beside. anyone needing a break after a long haul flight this place offers a cheap day rate of $-- ....i would definitely recommend it.',happy
id33247,' i have used the hotel and conference center many times for small business meetings. great location great service. unfortunately they are closing shortly and retrofitting to be dorms.',happy
id33248,' my husband and i stayed here for - night. check in was quick and the staff was so accomodating. everyone we dealt with was so nice friendly and wanted to make sure we were taken care of. the room was well decorated the bed was so comfy. the bathroom was marble and spotless. will stay here again!!!',happy
id33249,' this is one of the cleanest and most secure places we have stayed and the price is right.',happy
id33250,' this hotel is definitely not a ---- star hotel. i would rate it more along the lines of a motel - with a really nice lobby. our room had stains on the walls smelled like smoke the bath tub was cracked and peeling. our neighbors kept us up until -am drinking and carrying on. when we called the front desk to ask for extra blankets i had to call back - times. and - hours later i received the blankets. it was about midnight at this point. i was ready for bed long before that. my husband and i were just very dissappointed. this was supposed to be a special weekend. i have always heard good things about this hotel but i would say for the price anywhere else would be better!',not_happy
id33251,' we stayed here july --- ---- and despite minor issues i would recommend this hotel. ive stayed at far worse in the union square area and i think the hotel adagio is a good value. yes it is on the edge of a bad neighborhood but what isnt in the union square area? and yes it doesnt have ac but most hotels in sf dont--they hardly ever need it. (it got down into the -- is at night in july.) if ac is that big of a deal to you please read the hotel websites carefully or call ahead to ask! my issues both good and not so good: -) i asked for non-feather pillows prior to check-in and had to call housekeeping myself after check-in to get them. -) i booked via the internet (which sometimes worries me regarding room type) but we received a corner room that was larger than expected. -) the lighting in the bathroom could be improved (but this is a common issue with me in hotels). -) the water pressure was unexpectedly good for being on the --th floor. -) we didnt see the list of available travel guides provide by the hotel until day of check-out. i wish they had been pointed out to us at check-in.',not_happy
id33252,' the location is convenient to many attractions in columbus not just the airport (we were involved with a hockey tournament on the northeast side of town during our weekend stay). nearby food runs from standard chain fare to a local bbq joint. our room (a two-bedroom suite) was quite clean although one of the two skillets provided in the kitchen had been severely scorched by a previous guest. bathroom living room and bedroom furnishings were all in excellent condition. however only one bedroom had a tv (much to our teenage son is dismay <g> ). weve stayed in towneplace suites a few times in the past couple of years because they are generally quite affordable and work well for families. this facility overall is typical for the brand.',not_happy
id33253,' we stayed at this hotel for four nights in early may ----. this is not a particularly fancy hotel but it was clean quiet and comfortable. even though it is not too far from love field and we could see planes landing from our bedroom window we could not hear them. the hotel also is set back far enough from the road (northwest highway) that traffic noise also cannot be heard. the staff at the hotel was friendly and helpful. there was an outstanding range of breakfast selections available both cooked to order and buffet included in the price of the room. room furnishings particularly the television sets were a bit dated but that was a minor issue.',happy
id33254,' location could not be better. the trip was great and was a nice safe place to leave the car and rest up for a couple of days. a bit expensive but mainly because of the location. we would use it again as it was clean and tidy.',not_happy
id33255,' i stayed at this hotel as part of a group that travel to chicago to participate in the chicago marathon. our room was small and outdated. the housekeeping dept did a good job in maintaining the room clean. the hotel is far from everything and walking is not an option. there are several public transportation options to visit downtown. you can to take a bus to the metro station or you can take the bus directly to downtown. restaurant options in the hotel are limited. the hotel has a very well stocked market which offers coffeesodassandwiches etc...there is no free internet access in any of the hotel facilities. they charge $-- for a basic connection more for additional bandwidth which is free in most hotels these days.',not_happy
id33256,' we have fully enjoyed this residence inn and the service has been outstanding. upon arriving in our room we could hear the jackhammering going on outside our window. we immediately call the front desk who offered to move us to another room. they then met us at our original room and walked us up to a higher floor and one on the opposite side of the jack hammering. we were told there was construction going on and they apologized. we have valeted our car (even at the high price of $---night) and the valet staff has been outstanding. we hardly waited at all for the car to be pulled up. the room has been nice also. only wish there was a desk and a speaker phone but otherwise it has been very satisfactory.',happy
id33257,' this hotel has an excellent location a great design in public areas as well as the rooms. rooms are clean and well kept. staff are generally friendly and helpful but dont go out of their way to help. two main causes of frustration: first after a long flight we were unable to check in at around --:--.. and had to drag in the streets until --:--. second even at --:-- we havent received the room we actually booked. we booked a de luxe room with two beds. but they dont have it. so it was either two beds or de luxe. we opted for two beds.. meaning we had paid more than what we actually got. overall it is a good deal if you actually get what you pay for and expect.',happy
id33258,' this hotel was pleasant and the rooms comfortable. however they were no more pleasant or comfortable than the sister chain hampton inn - and the price was outrageous - even for conference rates. especially when one considers that one has to pay additional for wifi (that doesnt work in the meeting rooms one pays even more for that) there is no continental breakfast and the fitness center is an extra charge. when i inquired if they were serious about charging for wifi i was told - with a straight face - that we are a - star hotel we dont need to provide free wifi. i was also informed that free wifi was available in the lobby which is swell if i wanted to come down in my pajamas since otherwise i was in meetings and events all day. needless to say i was not best pleased and im afraid that was the general attitude of the staff - at least the frontline staff. i hasten to add that the housekeeping and door staff were uniformly friendly and helpful. the restaurant was nice for dinner but not as nice as it should have been for the price (our food was lukewarm - and the place was hardly crowded). the location was excellent and as noted the rooms were clean and comfortable - in fact the beds were great. but i think one could do better for the dollar than this place that thinks entirely too highly of itself.',not_happy
id33259,' i stayed at the guest house in denver on the night of sept --th while traveling through denver in route to aspen. i requested a non-smoking room due to allergies. i started to smell smoke coming from the air sytems. it was horrible but at -- pm and being exhausted i wasnt about to repack and move rooms. i was on the ground floor and - doors down from the lobby. the stay was fair for the cost but just beware that you may be residual smoke smell from the air system.',not_happy
id33260,' wed read some less than enthusiasic reviews so were a bit apprehensive. however our room had a fantastic view looking west over the cathedral and really quite a lot of space for a ny hotel. the taxi-getting and baggage service was very good by and large. the gilt bar is great fun (very expensive though). technology a bit old fashioned: had to ask for working remote control and one day internet access will be less than us$-- for -- minutes. great location.',happy
id33261,' my wife and i visited the willard for the first time and it was everything that we expected . the first hotel that every need and want was already taken care of we never had to ask for one thing. the service was superb and the entire staff was top notch . the beautiful lobby and hallways were at all times spotless and comfortable to be in .the food at the hotel was perfect at every meal . the room was heavenly the bed was so comfortable we wanted to spend the day just relaxing i would buy that mattress in a heartbeat .there were plenty of pillows too. the bathroom was a real plus as well. a special thanks to the front desk staff too. they welcomed us and made us feel right at home. excellent all around . thank you willard you are everything that we expected .',happy
id33262,' we stayed here for two weeks when we arrived in austin. we had great service from all of the staff. very friendly and well organised. they were doing minor touch-ups to finish last years renovations but they worked around us very well. we booked for our daughter to stay here when she traveled to meet up with us as were in a small apartment and there was a mixup with the booking. they squeezed her into the last remaining room (not a suite) and discounted the stay and transferred her to a regular suite as soon as one was available. excellent customer service. there is a distant train that comes through in the middle of the night which could be disturbing we travel with a white noise maker. our daughter didnt notice it. be very careful to book downtown the embassy suites central is not central and the name is very misleading. (the call center mixed them up on me.)',happy
id33263,' rooms are extremelly small and they are not at all as in the photos they show in their web site; there is a night club at the ground floor and you can hear the music until late at night. we expected much better from a sheraton! location is not bad (-- blocks from times square) but the area is not very nice or clean. staff was friendly.',not_happy
id33264,' great hotel with great access to the airport and freeways. not close to local dining without driving unless you eat in the hotel. service in the hotel restaurant at night could have been better. with - visits to the bar-restaurant area for a late evening snack the staff usually appears tired and not interested in customer service. they take care of you but not enthusiastically. other than that great stay!',happy
id33265,' stayed for a quick one-nighter at this hotel near times square. expensive but wont disappoint. great lounge and breakfast area off the lobby ... good for informal meetings. short walk to anywhere you need to go.',happy
id33266,' we stayed - nights on our way through before visiting family in ga. the price was right (under $----night) hotel is situated next to a freeway so easy access and the - room suites are very comfortable roomy and well equipped. the large digital tvs were a nice feature. we had a little trouble turning the shower off and on and the maids didnt replace all the used towels or toiletries each day. we gave up on the hot breakfast the first morning a sunday because there was a convention in the hotel and a line of people that would have taken at least -- minutes to get through. we went out to eat. we did partake of the manager is party in the afternoon with free drinks and nachos. the -nd morning a monday we were able to enjoy their made to order omelets and breakfast bar. good selection and the staff were all very friendly and helpful. the lobby and atrium with waterfall and exotic plants are very restful and attractive. we checked out the hotel restaurant but it seemed extremely spendy so we ate dinner out in town. the parking lot has a quirky setup with entrance and exits but it seemed safe and well lit. on our way back through town before our flight home we wanted to spend one more night at this hotel but because it was the start of spring break week they jacked the prices way up so we stayed elsewhere. we would stay there again when in charlotte if the price was again under or close to $---.',happy
id33267,' i selected this hotel because it was a short drive to a hospital where i was scheduled to have surgery. this hotel is close to the galleria and near a number of excellent restaurants. in fact adjacent to this hotel is the capital grille an exceptional restaurant. the members of the staff at the hotel are friendly efficient and service oriented. the rooms are large clean and in good working order. each room is a suite with a bedroombathroom living room and a kitchen.my wife and i were very pleased with this hotel; we would be inclined to return the next time we visit houston.',happy
id33268,' having stayed in several courtyard properties i was very pleasantly surprised by this location. it had a much more upscale feel to it than others in the chain. the staff was friendly and professional. the bar area had a certain elegance. i give it a solid - stars though was tempted to give it - just because it thoroughly exceeded my expectations. i will definitely stay here again.',happy
id33269,' smallish room but a queen for $--- in new york is unbeatable. very nice bathroom comfortable bed great location near midtown and fifth avenue. helpful staff held our bags for a few hours after checkout. only downside--paid wifi internet. i understand the rates are low but youd think in this day and age in new york you wouldnt have to pay for wifi. and even worse--it is per device not per room or account. oh well. for $--- you cant ask more. overall very satisfied with just that one inconvenience.',happy
id33270,' a wonderful vacation. concierge & frontdesk staff were cheerful and helpful. room with two beds typically small for nyc was clean and tidy. beddings are frette is fresh and neat. this was our second visit after five years. the hotel has been kept extremely well. no complaints at all.',happy
id33271,' #name?',happy
id33272,' my wife and i enjoyed our stay very much. the location was perfect and made travel very easy with a subway station a few blocks east. also this was perfect walking distance to times square but far enough away to avoid the crowds and the noise. plus rockerfeller center is literally accross the street! great place great value we would go back again!',happy
id33273,' we had a great stay at this hotel. the staff is exceptional and the hotel is beautiful! you do not have to tip... in fact they will not accept tips. the front desk has the best recommendations for food. the bathroom was beautiful and the beds are comfortable. we would recommend this hotel!',happy
id33274,' unlike everyone else i didnt find the staff rude they were very friendly. but it reeked of detergent so strongly it made me sick and the heat was so high and the smell overwhelming i had to leave my door open to breath. we left window open but it was in the mission so it was far from quiet. i love the mission but this place isnt that cheap and you probably wont sleep well. look around do not take unless there are no other options.',not_happy
id33275,' i stayed in the millenium broadway for - nights for a conference at the adjoining hudson theater. the location is excellent - it is right by times square but off to the side so you can get away from the crowds and noise. there is an entrance from --th and --th streets. i arrived before -:-- and was told i couldnt check in till after -:-- and though i was sent a confirmation for a room with a king bed i was given room ---- which has - queen beds. it looked like the room was remodeled but it had the feeling and scent of oldness particularly in the closet. perhaps the premium rooms on the higher floors were better. the drapes did a good job of blocking out the bright billboards and the room was pretty quiet considering its location. the beds are sleep number beds; we didnt try to adjust them as they were pretty comfortable as is. cleanliness was somewhat of an issue. i found dirty towels on the floor behind the bathroom door from the prior occupant. then i got back to my room late in the afternoon the first day and it hadnt been cleaned. someone did come fairly quickly to clean the room after i called and i didnt have any issues with cleaning after that. wifi is not free and you have to pay a fee for every device - so if you want to use your smartphone your ipad and a laptop to go online youll have to pay the fee - times! terrible! sockets were also in short supply. our experience here wasnt horrible but well probably stay elsewhere when we go back to ny.',not_happy
id33276,' this hotel was ok no major issues. everything appeared clean and tidy. the sheets didnt fit the beds properly and kept getting rumpled but other than that the room was decent. the tv worked fine with plenty of channels. some highway noise but nothing to keep you awake. breakfast was pretty lousy; just cold cereal and some bread for toast. when we got there around -:-- am there wasnt even any jelly or butter left for the toast. in my opinion if you are going to advertise continental breakfast you should at least have some muffins and a couple of pieces of fruit. we went thru a fast food drive thru instead. the desk clerks were nice. overall for the price it was acceptable.',not_happy
id33277,' this is a great place to stay. very close to teh arboretum and other places of interest such as dining and shopping experience.',happy
id33278,' just home from the affinia dumont spent - great nights in this hotelthe service was great no complaints whatsoeverevery one was extremely friendlydavid the concierge was brilliant gave us lots of info set us on the right track for all we wanted to dohas a great sense of humour & friendlyas was the doorman donald garciacant speak highly enough of the staff.the room we were in was superb with kitchen facilities which was idealthe beds were the most comfortable we have slept in any hotel we have been in.the location is great with bus opposite &subway two blocks on --rd st you have to turn left on --rd or youll miss it.the barking dog restaurant next door has great food & friendly staff.all in all brilliant hotel good price not in the least expensive would return again.there is scaffolding but it doesnt interfere with the entranceas for the noise you are in new york it is not a quiet cityif you want quiet go elswere.new yorkers are so friendly & helpfull go out of there way to help you all except the taxi drivers who are the most unpleasent & unhelpfull we have ever encountered no help at all.',happy
id33279,' i was barely here long enough to warrant reviewing this hotel. i checked in at around -am slept woke up at -am and left. bed was comfortable no complaints. luckily it was cheap for me... i got a $---night rate on priceline!',not_happy
id33280,' i have stayed here - times. the first was the best - the original iteration....charcoal walls dramatic downlighting wonderful vibe. the -nd--rd were the worst - bad renovation that took it to a motel --bad holiday inn experience. this one gets closer to the original but not dramatic enough and not taking care of the facilities. the carpet is fine the sink was bashed in and uneven. the rooms were hideously small even the king deluxe which was --- sq foot some with a curved shower in the corner to conserve space. i can only imagine how small the rooms are with the one twin bed in them. yikes! the window was broken so it was windy in the room all night. plus a bar that closes at midnight. wont return to this hotel. front desk was pretty wonderful however.',happy
id33281,' my girlfriend and i stayed april ----- for seven nights both business and vacation. the room was spacious with a bay window sitting area very comfortable bed and large bath with cool shower area. we enjoyed the room on several rainy days. the view was looking north from the --th floor and excellent. the staff was courteous friendly and responsive. of particular note to me was the house cleaning staff. they worked around my schedule and did an excellent job making me feel as if i was the only guest. did not eat there but heard good things. had a couple drinks in the bar which was comfortable and classy. the location is what originally drew me to the hotel. a quick morning walk to the park around the corner to my favorite irish pub or down the street to broadway. overall the room and overall experience was well worth the price. we will return.',happy
id33282,' room we stayed in was quite old and dilapidated and not very clean. the beds-linen were the only clean part of the room. the ac vent near the window was covered in a visible layer of brown dirt that had obviously accumlated over time. the sink and bathtub were both cracked and chipped and had peeling paint. really not what you would expect for the star level of this place. the downstairs lobby is quite beautiful and old and grand. but the rooms have not been upkept. the only positive side to the stay are the staff who are all very customer service oriented.',not_happy
id33283,' this small boutique hotel has great staff and is in perfect location. and i mean great staff! always helpful quick to respond personable. the rooms are small but very well appointed with stylish touches such as a huge mirror to create a larger feel to the room. another touch is the great stereo system in each room. the bathrooms have been upgraded and have glass tile and stone throughout. very nice shower. points made in some reviews about plumbing and small rooms with small beds are correct. but the management is response that the small rooms are very economical for boston is well taken and given that i am a small person none of this detracted from my stay. my friend had one of the larger rooms and sure enough the bed was larger too. note that there is no refrigerator in the rooms - but instead a tiny refrigerator-heater that holds a couple of bottles of water. also the carpeting in the halls is badly stained. dont let this keep you from your room which has fresh paint and is well maintained. i loved my stay! the room was quiet clean and i slept like a log. the buffet breakfast was fine and the bar at night is great fun. they have a wonderful bartender named jessica - she rocks. two big thumbs up and i would stay again.',happy
id33284,' i spent a week at the tremont as i was taking a class in chicago. i booked it on hotwire for --.---night which was the cheapest rate i could find for staying there the week i went. the hotel is old and has signs of wear in the rooms such as peeling wall paper and a door that stuck when i opened it but i actually enjoyed my stay due to the neighborhood i was in and how close it was to everything. i will go through the positives: location location location- you are literally less than - block from the john hancock center off the shopping on michigan avenue. you also have great access to public transit as you are a - minute walk to the red line l station and various buses off michigan avenue (i didnt rent a car for the week i stayed there and was able to get just about everywhere i wanted to. functional room-the room is a-c worked and kept my room cool on one of the hotter days i stayed there. the water was hot when i took showers. the room had a desk which helped me get some work done and studying. cable tv was available however the stations were somewhat limited. the bed was comfortable and closet was functional. room view: i had a great view of the hancock center out of my room is window. ask for one of the rooms that end with a -. my room was ---- and it was pretty nice as i could see the sun rising and reflecting on all the buildings to the east. the staff i dealt with was friendly and helped me with directions when i needed them. now to the negatives: no high speed internet access in the rooms. they do however have internet access in the hotel is lobby. the elevator creeks and is very slow. there is wear in the hotel is rooms due to the hotel is age. in my room is was mainly cosmetic ie. wallpaper peeling. overall if you are looking for the ritz i would recommend this hotel but if you are looking for a place to sleep and can get the rooms for a decent price i think you will be satisfied with your stay as you are directly located in the heart of the vibrant michigan avenue area.',not_happy
id33285,' this w hotel location is hand down the best weve stayed in. the staff could not have been more efficient and accommodating. not to mention friendly! it was like a home away from home at this fabulous hotel. even though it is a real hip hot spot in the evenings we did not get any attitude from the staff. they couldnt have been more down to earth and welcoming. the rooms were impeccably clean. love the decor! and it is perfectly located in walking distance of all the important sites. whenever we go back to dc we will only stay at the w.',happy
id33286,' my husband and i stayed at the college inn while visiting seattle for - days in april ----. we already knew that it was a dorm-style establishment with a shared bathroom down the hall so we came prepared with our own robes and shower shoes. our major problem with the inn was that my husband had been told when he made the reservation that it would be possible to check in before - p.m. the website states that no one is in the office until then and the front door is locked; visitors must be buzzed in to check in and are then given a key to the front door. as i said we were told that they could make arrangements for us to check in early. we arrived at the inn around --:-- p.m. luggage in tow and exhausted only to find that no one was there. we tried buzzing and calling but there was no answer. we drug our luggage into the tiny cafe downstairs and had a bite to eat and then sat on a bench for a while until we saw someone inside the entryway to the inn. lucky for us that we saw them as we were allowed to stow our luggage in the office for a few hours but we still couldnt check in until - p.m. i understand that that is their stated policy but they should not have told us that we could get in earlier if it wasnt true. so be warned do not expect to get into the building before - p.m. no matter what they tell you!!! my only other gripes with the inn were minor. while there was a small chest of drawers in our room there were very few hangers and no closet. they could definitely stand to have some more hangers available. also there is one shared ironing board and iron that is kept upstairs; you have to go up to the -th floor lounge-office and ask for it. the iron was ancient and completely empty. the room itself however was fine. the bed was no more or less comfortable than any other standard hotel bed. the sink in the room was definitely helpful since the bathroom down the hall could get a little crowded depending on the time of day. the continental breakfast was great definitely better than any standard breakfast at a major hotel chain. and from what i saw the staff was very helpful in assisting travelers navigate their way around the city or suggesting things to see. we heard other travelers complaining about noise but we didnt experience any of the problems with loud neighbors or noise from the pub downstairs. for our needs the college inn served us well. for anyone on a budget just looking for a decent place to sleep (and get a nice breakfast) i would definitely recommend this place.',not_happy
id33287,' do not stay here!  we had a mouse in our room! we stayed here st patricks day weekend and we discovered a mouse moving up and down from our air conditioning unit. frantically i called the front desk and they moved us to another room. (alot smaller than our original room). we went downstairs to speak with a manager about this issue and the receptionist gave us - free breakfast passes and a manager did not even come out to speak with us. very poor customer service and they werent the least bit concerned about the mouse which shows that there is a problem with them. im sure they cleaned the room and put another guest in there shortly after. we did not use the breakfast passes because we were completely disgusted and were not going to eat at a place where we know there are mice. this is my first review and i want everyone to know how disgusting this place is. please do not stay here!',not_happy
id33288,' we frequently attend giant is games at att and this location is within reasonable walking distance to the ballpark. although labor day weekend was a sell out and the hotel was jammed with guests the courtyard staff was attentive and did a very good job providing service to guests. rooms are spacious clean and comfortable and the buffet breakfast is one of the best weve experienced at any hotel. lots of good restaurants and bars within walking distance as well as shopping. on-site parking is pricy but convienent. will definately consider staying at this site again.',happy
id33289,' my wife and i went here for a small vacation and absolutely loved it. now if you have lots of marriott points to burn i suggest getting some marriott cheques to help offset the price. which is what i did (this only cost us $--- out of pocket total...for everything!) not to mention because i am a platinum member we were able to get a great upgrade (room ---- which is connected to ---- - together they make an incredible suite!). this room was probably close to ---- sq. ft and had two balconies...one facing the golf course and one facing the pool...the room had everything you could desire (except a full kitchen - it had microwave and fridge though). the pool and lazy river were great. my wife went to the spa and had a facial and deep-tissue massage - she said everything was fantastic....while she was there i played the tpc course (oaks - where they play the valero texas open)...beautiful course...fairways pretty tight...greens undulating...bunkers were tough...but the course was in great shape (eventhough they just aerated it about - days prior)...they have a day of play special where if you book your round the day of you save an additional --%. anyway i will definitely plan to hold a sales meeting at this location as they have everything you could want for such an event. well definitely be back!',happy
id33290,' my wife daughter and i had a very enjoyable six day stay in mid august. we stayed on the --th floor and our room had a times square outlook and was clean and of a good size for our needs. the check in process was very straight forward (as was the checkout). we were flying out following our stay and the ability to use the business facility near the concierge was valued in that we could register online for our flights and print out boarding cards free of charge. we found a little gold mine in the westway diner on -th avenue (only a block or two away from the hotel) where we went for breakfast - good food and great service - used by the local constabulary which is always a good sign! overall couldnt fault the hotel and look forward to our next visit.',happy
id33291,' came to chicago for a gymnastics meet. so first of all i need to preface that i stayed at the doubletree because our booster club negotiated an $-- per night rate and that included the use of the pool which is normally $-- per room. overall my experience was what i would expect for paying $-- per night. cons: -. rooms: i changed rooms three times which is not something i would normally do but the paint on the ceiling of the bathroom was peeling so badly that it was depressing. also there was rust on the tub (i dont live in mansion but when my bathroom at home is a lot nicer than the hotel we have a problem) and the room furniture and walls were pretty beat up and no flat screen which seriously dates the hotel. we stayed on the -th floor and it smelled like a mixture of cleaning products and smoke and carpeting was stained in hallways which overall doesnt make for a great atmosphere - but i guess what would you expect for $--. the paint on the ceilings in the bathrooms in the second and third rooms were a little bit better but overall rooms were really worn. i expected better from a doubletree. i normally stay at marriotts but have stayed in doubletrees before where the rooms were a lot better. a taxi cab driver told us that the hotel used to be a holiday inn which would make sense because the rooms and hallways reminded me of an old holiday inn which they tried to retrofit to a doubletree. linens were ok. -. no free coffee in lobby (you get it in the rooms but i am used to free coffee that is made in the lobby) and one of the electrical outfits in the main lobby looked like it had been melted and couldnt be used. really only saw one useable electrical outlet in the lobby. -. pool was a hike to get to. -. no free wifi - although i knew about this beforehand. also it looked like i would have been charged to use the business center and i cant tell you the last time i have stayed at a hotel that charged for internet usage or charged for business center services. pros: -. if you have a group that is cost conscious and needs a block of rooms for an event it looks like you can get a decent deal. -. i will say that overwhelmingly the staff was very nice. the only bad experience was that the front desk person told me that i had to bring my own towels to the pool when in fact they have pool towels behind the desk. -. good location. -. eistein bros. restaurant in building. not sure that i would stay at this hotel again. i am really interested in having a decent hotel room when i go somewhere and the room was barely average plus the hallways had that odd smell that you can never get rid of. i guess i can recommend it if you can get a great deal and you dont care about a really nice room.',not_happy
id33292,' excellent location. it is a very new and modern hotel. it is clean and the service is good. if you find a good deal on the price i would completely recommended.',happy
id33293,' if you prefer being away from times square and want to be in the midst of the great neighbourhoods in manhattan the holiday inn soho-chinatown would suit you. it is a classic - star hotel. nothing spectaclar and just what you need while in ny. rate was reasonable. rooms were small but sufficient. front desk person not very knowledgeable. housekeeping staff very friendly. get the $--.-- flat rate (tips and taxes included) to la guardia airport from the hotel. watch out for the other airport rate ($--.--). we know someone who got burned!! great shopping and restaurants all around the hotel. no need to walk more than -- minutes.',happy
id33294,' this hotel is very well executed from decor to sheet thread count to the excellent restaurant. the staff is super helpful and genuinely appreciate the city. however this hotel cater exclusively to the hipster crowd (read: flannel vintage desert boots facial hair etc). the lobby is teaming with them day and night and becomes a raging hipster hangout well into the early morning. be prepared for loud music and people roaming the halls at all hours. the rooms are tiny but smartly designed to provide anything a visitor would need. i really enjoyed my stay but wouldnt recommend it to families or those not interested in dealing with lots of hipster youths.',happy
id33295,' my stay at your hotel was great. all the amenities were accessible. the food service was amazing the room service was amazing as well. we left the room messy and upon our return found it all cleaned up. great job! keep it up! id stay there again. i highly recommend your hotel.',happy
id33296,' had a --night stay at the back bay. definitely not a must go back to hotel for me it had no character completely forgettable. the reception area was far from impressive almost tucked away but the check in and out were efficient and friendly. the bedroom and bathroom were clean and comfortable with turn-down service early evening. front door staff were good always asking if they could help with anything. the $-- full breakfast had little for vegetarians so we ate at the nearby au bon pain at copley place which was excellent in terms of value quality cleanliness and selection. the internet service in the business centre of the hotel was useless - the free -- minutes only got us as far as getting into internetexplorer chargeable after that. if you are going to a function at john hancock hall in boston this hotel is just opposite. would recommend a room at the front as although there is no view itll be better than a room at the side like we had (room ---) which looked onto a huge building site - not ideal if youre looking for a romantic getaway! sorry back bay could do much better...',not_happy
id33297,' irish hospitality abounds at this hotel!!! the staff is courteous and generous with their time. the rooms are spacious and immaculately clean! the beds are comfortable the towels are soft and the walk-in closet is great for storing one is belongings. the irish-owned and operated establishment has made an effort to incorporate the european charm of ireland in its decor~very charming atmosphere; i felt like i was on the emerald isle!the manhattan location is quite central and within walking distance of many popular nyc attractions.this hotel is more than a dumping ground for the irish~it is a lovely accommodating hotel!!',happy
id33298,' this hotel was a great find thru expedia. very comfortable room close to train and subway stations short walk to boston commons chinatown theatre district and restaurants. no rental car or taxi needed. hotel staff extremely friendly helpful and knowledgeable. i definately recommend this hotel for anyone traveling to boston!',happy
id33299,' the location of the hotel is close to union square which means easy access to the cable cars or other bus transportation. the rooms were clean and the staff very friendly and helpful. the eagles playing in the lobby upon arrival added to the atmosphere and the tequila really topped off our arrival. the parking was steep at $-- a night and it is important to call ahead by at least -- minutes before needing your car as they are not in any hurry to get the car to you. the hotel does provide a hour which starts at - and goes to -:--. we met some very nice people while sharing in the the beverages. the street noises went on until quite late and you do have to do some walking but you are in the heart of the city and can get around to most places easily.',happy
id33300,' i took my god-son and some friends to a braves- redsox game. a friend recommended the copley square to stay. it was convenient to fenway and local resturants. the rooms were high quality in a renovated historic building. the staff were most accomodating and professional. they were well trained and knowledgable of boston. i particularly appreciated their follow up call to inquire if i was pleased with the room. checking in and out was a breeze. i would highly recommend it for its quality price and service.',happy
id33301,' let me start by saying the location in relation to the alamo the riverwalk and the shopping mall is outstanding. parking is across the street and is an additional cost to the nights stay. parking is charged in -- hour increments so plan your time wisely. $-- per -- hours for self parking! check in was crazy and un-organized. they had a group of -- people checking in and the two staff members had their hands full. lots of apologies but we still had to wait and the line was getting longer behind us. we waited -- minutes before a third staff member came to the front desk to help those of us in line. room was wonderful bed was extremely comfortable. had a roll-away bed for our teenager. was actually a real bed on wheels instead of a cot. we were on the top floor and had the bed put right by the window for a great view as slumber approached. also made for lots to look at when you woke up. room service was great not that overpriced. fun to splurge with ice cream and coffee in the late evening. make sure you go to the top floor where the pool is. view is wonderful. very relaxing in the evening. pool is small but we were not there to swim just lay in the lawn chairs and listen to the music from the bars below and enjoy the view. as for location really it could not be better. the alamo is - blocks away. you walk out onto the riverwalk from the lower lobby of the hotel.',happy
id33302,' standard ramada-style venue - this chain is hit & miss. this one is a bit far versus the other ramada nearby sea airport and highways. rates were lower and it may be why – there’s a “weird” zone between the airport and this hotel. room was ok – nothing wrong to say. there’s a shuttle bus from the airport (we rented a car). front desk staff was friendly. there’s a basic but ok breakfast – even bananas. there’s a computer and printer – that’s rare with the wyndham chain.',happy
id33303,' my flight was cancelled from lax to las due to snow storm in vegas. it can be very stressful to be dialing numbers in the wee hours in the morning to wake up a friend or relative to pick you up because the next flight wont depart for -- hours. eventually if nothing works out you give in super - motel. you just need to rest you didnt have planned to stay in la. this motel is your safety nest. a shuttle will gladly pick you up at the airport really. the staff will work with you to ensure your stay is comfortable. i was glad to find this motel was pretty neat. planes will be kinda disturbing and the room might not be well maintained. but the wi-fi cable shuttle continental breakfast comfort and price all make this a wonderful unexpected stay. stress gone. $-- bucks great buy. also if you did want to visit los angeles and its many attractions restaurants and all that i would recommend it. your going to be out of your room for most of your stay and why not save some bucks. very convenient to get to disneyland and other attractions-resturants-beaches and all that.',not_happy
id33304,' based on the reviews here it looked ok it was not. i checked in saw my room and checked out. old dirty and just plain bad. makes a motel - look like the ritz',not_happy
id33305,' this is a nice hotel but the category marriott ranks it may be inflated. overall the hotel was nice and very clean. aveda products in the bathroom. however no wet bar or fridge. the beds were creaky but comfortable. yes you can hear some outside noise but that comes with being in the heart of downtown. the bell hops & concierge were very friendly and helpful. for the price internet and self parking should be included. the gym was the nicest i have ever seen in a hotel. i would stay there again.',happy
id33306,' my general impressions of fairmont as a hotel chain is pretty favorable. ive only stayed at one other and the dallas fairmont doesnt really live up to my perceived standards of the chain. room was fair not outstanding service was okay not great. food is definitely overpriced albeit pretty good. i travel a lot and expect to pay premiums for breakfast but it was like $-- a person for breakfast...i hate to spend $-- for breakfast as i often have to do but $-- for the cheapest meal of the day? cmon!',not_happy
id33307,' we selected this hotel after reading the reviews on trip advisor and am so glad we did. what a perfect place to relax after being out and about all day. everything about this hotel was perfect. if you want a quietsafe comfortable hotel with great service and politeefficient staff this is the place. the complementary breakfast and afternoon wine and finger food just added to the great value hotel drisco provides.',happy
id33308,' i just came back from new york. i stayed - days at the hotel carter and i can tell you i would stay there again. no the hotel is not nice. it is old and a bit dusty but there are no rats no bugs no bedbugs!! the bathrooms are clean and the beds are clean and comfy too. the maids change the bedsheets and towels every - days which it is absolutely fine in my opinion. ive stayed at very expensive hotels where i found hair in towels and beds and i can assure you this was not the case. the carpets and wallpaper are old but my room was not smelly either. the staff is super friendly. most important thing: youre going to freaking new york!! you will only go to the hotel to have a shower and sleep. the location is fantastic! i stayed in the room ---- with my friend (twin share) and it was ok!!!',not_happy
id33309,' wonderful hotel great location great staff you can stay here for any occasion: business vacations or for a quick getaway! two thumbs up ! spectacular rooms modern installations they have it all. a little bit pricey but hey.. you know what they say you get for what you pay for i will definitely come back to the w location',happy
id33310,' we live in dallas and occasionally stay at the adolphus just for fun. it is an impeccable hotel in every way. staff are professional courteous extremely helpful in making sure guests needs are met. an unexpected bonus this trip was discovering a ---- has opened on a corner opposite of the hotel.',happy
id33311,' the hotel was very well suited to our needs. location is ok and the -- hr shuttle was handy but the area seems abandoned since the airport terminal has moved. people were helpful but the hotel is tired and showing its age. we had two rooms and one was ok but the other was very musty and damp. the tv system felt like it was from the -- is and the room is just very dated. the only busy part of the deal is all the air traffic from fed-ex that come directly over the hotel for several hours in the evening.. looks like they are trying to gets things updated but it may be a tough deal to get done. the lobby was fine but did not see a single person in the bar or restaurant during our - night stay. its one of those deals where if i paid rack rate i would be very upset but since it was a priceline deal it was tolerable. the hotel was fine for our needs but not for its star rating.',not_happy
id33312,' convience is the key word here. not only is the quality inn a nice clean hotel with friendly staff but it is so easy to catch a plane out of hobby as they are right across the street from the main entrance and provide a ---hour shuttle service. ill stay with them again!',happy
id33313,' this hotel is a great choice.....the staff was extremely friendly and helpful. the rooms were very comfortable and bright. furniture was a bit worn but more update than some westins. of course the beds were heavenly! the bathrooms were great size; even for two people getting ready in the morning. not too far from great shopping and food. would stay here again if in philly!',happy
id33314,' this was one of the smallest and dirtiest hotels ever. the lobby is very deceiving because it looks nice. but oh my goodness this hotel was so nasty and the floors made me want to throw up. i left the room within thirty minutes and received a full refund. very pleasant people and reasonable rates. that is the only good thing. oh and the elevator is the size of a bathroom stall!!',not_happy
id33315,' although we found the room was exceptionally clean nice and spacious with a great hd tv this resort is designed to $- & $-- (not nickle & dime) you to death. there is no refridgerator or microwave like you would expect to find in any quasi-upscale hotel-motel and which are always useful when traveling or staying for extended periods of time. there is a coffee maker in the room but no coffee pot or coffee==that will cost you extra. there is no ice maker anywhere you have to order ice from room service which we presumed was about $- for a handful of ice. there isnt even wi-fi in the rooms. instead there are some areas around the front lobby that you can get connected but expect to pay about $-- to get connected each day. i declined this service so im not sure if they also charge you for actual time spent on the net. while our room was paid for by employer the resort still wanted our credit card for incidentals that they expect you to have to pay while there. the grounds and area are really well kept and beautiful and a walk around the outside of the facility is a must do. we didnt go into the swimming pool area because you have to swipe your room key into the gate to get in and we expected that would also be an incidental we didnt want to pay for since we were not going to actually swim. there are several of the typical shops and restaurants found in most well appointed malls and shopping centers just across the street from the hotel grounds but it is a fairly good (albeit pretty) walk from the hotel to this area. we ate at the keg steakhouse our first night and we both had the toughest prime rib we have ever encountered. we both had tired jaws from trying to conquer these overpriced pieces of meat. we would never return to the keg because weve had much better prime rib at less than half the cost of this place. we thought initially the keg was going to be really good just because their prices were extaordinarily high but then you dont always get what you pay for certainly you dont at the keg. however steamers seafood restaurant located closer into downtown scottsdale was a real treat. the shrimp scallops and fish were very good and the prices are reasonable. also mimi is is in the area across from the hotel near the keg and mimi is is generally a very good choice for breakfast lunch or dinner. all in all aside from the beautiful grounds which you can take in without actually having to stay in the resort we would prefer to stay in any one of the better motels that provide lots of amenities such as coffee & tea in the room a fridge microwave wifi. at the desert ridge resort we felt like p.t. barnum was following us around (extracting as much money as possible for those things usually included in the price of the room in better hotel-motel selections) while whispering there is a sucker born every day as the dollars fled our pockets.',not_happy
id33316,' i stayed for - days.. room was clean and kept clean all week. though the shower was small and awkward to get into - if you were having a bath you need to get into the tub then turn the water on becasue you cannot reach the taps from the opening and the glass is not a sliding door. i have nothing but great praise for the staff. always helpfull genuine. shuttle drivers were great-darrell kyle - very willing to guide help and there everytime!! i would like to see additional amenities in the room paticular for the longer term stay guest-no fridge or microwave in room so it was more expensive to eat out all the time. thank for a good stay. i will be back.',happy
id33317,' we stayed at the custom for the first - and last - nights of our month in california. it was once again (we have stayed here for the last -+ years!) very good. the pool is a wee sun trap and the perfect place for hanging out and imagining you have a private pool we only had to share it twice during our stay! the hotel is at a great location for l.a to be explored with easy access to all the main freeways and local beaches (manhatten beach is our favourite) are very easily reached from the custom. the two fitness rooms are very user friendly and dont have that intimidating feel of some hotel fitness facilities. the restaurant is part alfresco and the food excellent. there is a very close coffee bean & tea leaf if you want a coffee shop option a ralph is supermarket next door kj is diner and bowling alley one door down and a row of restaurants just across the road... told you it had a great location! just a couple of things that stop it from being excellent : if you are staying for any longer than a layover the lack of in room storage is a problem we worked out of our suitcases for the duration of our stays so it never felt like we had really moved in! and the rooms are becoming a little tired with the previously very white billowing voil on the wall of the room looking jaded. the bathroom too was a little past it is best. but we will be back as the good outways the niggles!',happy
id33318,' in boston to see a holiday show at the wang.loved the whole ambience. hotel nicely decorated with a large beautiful christmas tree in the lobby.chrismas music playing in the background. if was convenient to walk the wang center as it was not too cold.saw the lights on boston common. took a walk to fanueil hall. great breakfast buffet.the staff at this hotel is so friendly.the minute the doorman greets youto the people at the front desk. the maid in the hallway wished us a merry christmas. there was a gentleman working on the breakfast buffet named peterwho recommended the muffins. they were delicious! our room was an executive suite.plenty of room for four of us.',happy
id33319,' it is rare to find a good hotel deal in nyc but the buckingham is just that. it was very comfortable and hospitable just stylish enough to be fun without being over the top.',happy
id33320,' very good location near restaurants and bars in fells point area. very clean room well appointed good value for money. attentive service decent continental breakfast. we had a really nice weekend in baltimore and henderson is wharf inn was a perfect place to stay.',happy
id33321,' i stayed at the constitution inn for a week and found the location to be very centrally located; the rooms and facility are old but you have all the basics. the heating system doesnt appear to be up to date so you may experience a very warm room. but all in all i like the location the fitness facility and walking distance to a few eateries. also the price is good compared to other hotels in the boston area especially during the fall.',not_happy
id33322,' close to everything - truly right next to the alamo short walk to riverwalk and other tourist attractions easy highway access for anything. breakfast was good with fresh fruit brand name cereal waffle iron juices and coffee. but it was crowded! and not eeryone cleaned up after themselves ... pool was very attractive with ample towels just really small.',happy
id33323,' this hotel was everything i needed for my trip to san antonio. i was there for a conference and it was a -- minute walk to the convention center (via street or riverwalk). it is close to restaurants the alamo and the riverwalk. the staff was friendly and helpful. the room was functional quiet and comfortable.',happy
id33324,' i was in town to watch the dodgers take on the giants for what promised to be a fun filled weekend. my first impression of the lobby was that it was nice a cozy and thought to myself that the rest of the place would be just as nice. in any event that though was soon squashed when i took my first whiff of urine all along the stairway and halls. -) warning: the hallways are completely infested with flies so refraim from talking and walk with your mouth closed ortherwise youll surely be snacking on flies. -) the room smelled like mildew -) the linen had cigarette burns and smelled dirty like it hadnt been changed in days. -) towells were yellow -) there was one chair in the room and it was extremely filthy like someone threw it in the trash and the hotel picked it up. really the room in general was dirty and it is obvious that it doesnt get cleaned very often. the linen was awful and surely does not get changed after each guess checks out. honesthani almost slept in my car but was too cold outside. bottom line this cockroach haven is not fit to house pigs much less humans and should be closed down.',not_happy
id33325,' no complaints which is unusual for me. the room was good sized and we upgraded to a higher floor with a view. (lower floors can look over an alley way). nice service. there is a rocking bar with fun cocktails that should be tried. the mini bar is odd (see picture) - everything is full-sized! big old half-gallon of mixers - enough for a party of --. nothing smaller. everything is for sale in the room. the toiletries (yes there is a takeaway tote stored under the sink you can buy for $--++) the bathrobe (that is a given) and the pajamas neatly hung in the closet.',happy
id33326,' we love the morgans group hotels. we have stayed at the delano in miami a couple of times and the mondrion in downtown nyc. so when i booked our annual birthday trip at the hudson i had no doubt that it would be worth the money. to begin there is noone outside to direct you take your bags or even hold the door. while i appreciate the eco friendly mantra it is not pleasant to walk into such a warm lobby. i reserved a deluxe queen room. i cant even begin to imagine what a standard room looked like. the deluxe room was so small and one could barely breathe. i paid for an upgrade. the room size was great but the bathroom wasnt the cleanest. we went to tequilla park for a quick drink. now i dont mind paying for an expensive drink but this was a small cocktail for $-- bucks. after dinner and a show we wanted to grab a drink at the sky terrace. it was -- pm. the hours said it closed at ----. they wouldnt let us in bc they said they start cleaning at --. then why does it say you close at ----? that is when id assume clean up begins. the beds were ok. the temp control was awful - hot then cold... again i loved the other morgan is hotels but would never stay or recommend this particular one.',not_happy
id33327,' i stayed at the hotel commonwealth on new year is eve and was so impressed. i travel a lot for work and rarely receive the type of service i received during my stay. the front desk staff was amazing. the rooms were great (love love love the fresh bath products) and room service (from eastern standard) was also timely and delicious. cant wait to come back again!',happy
id33328,' the room we had was clean newly renovated with lcd hd tv and free wi-fi. there was an ergonomic office chair at the desk fridge microwave coffee maker and plenty of electric outlets. if there had been a swimming pool i would have rated it five stars. excellent deal!',happy
id33329,' we stayed at hilton checkers for - nights. first time in l.a. - great location downtown. the room was beautiful and clean. the staff is so nice. the breakfast is yummy.the best part of the hotel is spa and pool on the roof. hope we gonna come back.',happy
id33330,' i read trip advisor constantly as we visit ny as often as time allows. when i was given the task of finding a hotel convenient to jazz at the lincoln center for a group of performing students chaperones and parents i already knew the hampton inn times square north would fit the bill perfectly. the included breakfast made it very convenient for a group to come and go as it was much easier than trying to keep up with -- students going outside the hotel. the line moved very quickly and the food was frequently replenished. selections and food were abundant. the ---hr. coffee-tea bar outside the breakfast room was an added bonus. internet was free--great especially for the teenagers! we also required - queen bedded rooms which are difficult to find in manhattan. there is not much to add that hasnt already been stated in previous reviews. the rooms were large and the beds were so comfy. the hampton inn is perfectly located between the hustle and bustle of times square and central park. there are plenty of restaurants within walking distance. but the best part of the hampton inn is the wonderful staff! traveling with and organizing a group allowed me the opportunity to come in contact with many employees all of whom were very helpful and professional. managers joella and jecenia were delightful and nothing was too much for them. our rooms were just as promised. to our surprise when we checked in at --:-- p.m. the rooms were pre-assigned and keys were ready which meant we were in our rooms within -- minutes of arrival! since we had an early departure jecenia made breakfast bags available to take on the bus to the airport i called the concierge desk several times the preceding weeks and received very helpful advice regarding bus transportation and restaurants from both mary and christian. we had a wonderful - night stay at the hampton inn and i feel our business was very much appreciated. i would not hesitate to recommend this hotel to anyone traveling to nyc. thank you for accommodating us and tending to all our needs with a smile!!!',happy
id33331,' if you need a place to sleep between planes this place is okay. but everyone who works there seems to have an attitude. the shuttle driver was lackadaisical in getting to the airport - he was on break but the main desk personnel didnt tell us when we called. they also seemed bothered by our desire to check in; seems it interrupted some really important conversation they were having with one another about the merits of walmart. the restaurant staff also seemed mildly irked that we were disrupting their early morning conversation. all in all their view seems to be well take your money but we dont have to be nice about it. go with low expectations and you wont be disappointed.',not_happy
id33332,' nice hotel very convenient to the convention center and downtown area. we walked everywhere. not a lot of attractions to keep you busy but it is right across the street from the convention center which was important in late july early august (hot!). wireless worked great and we had no complaints with room service or staff. the hotel even has a town car to transport you to and from the airport! nice! room was clean but small by many upscale hotels.',happy
id33333,' stayed there for - nights. great location walking distance to central park times square and etc. the room was excellent service is great. fitness centre was for an extra charge???? that was surprising. wifi in the lobby - free in the room - --$ per -- hours. did not take breakfast options however there are many street vendors right outside of the hotel with amazing food. will stay again if ever in nyc.',happy
id33334,' our experience with most of hotel staff was great - valet to check-in staff were great. lounge staff and management on the other hand were disorganized and were unhelpful. we were told a certain sports game would be played at the bar (which we requested earlier in the day) and we waited for -.- hours without any answer. we asked the manager and staff multiple times to give us an update and no one helped. once we got a table (which is a hassle in itself as seating is first come first serve so you have to stay standing nearby to get a table or someone else will just come and sit down) no one came to give us an update regarding what was going on with the game....we were ignored until i went and complained to the general manager at which time someone came to our table and apologized for the miscommunication . in my opininon there was no communication we were completely ignored despite numerous attempts at clarification of what was going on. the hotel didnt have access to the game but left us standing waiting for a table for over an hour and then for another hour before anyone actually told us what was going on. truly dissapointing for such a fabulous property. we could have just gone somewhere else instead of having my pregnant wife wait for a table and clarification from staff that night. overall rooms are great but if you are facing the street it can get loud at night as their are many late night establishment right across the street from the hotel. breakfast was good at the lounge in the morning and room staff was helpful and professional. the few hours during one night at the lounge ruined our entire trip to this ritz-carlton property.',not_happy
id33335,' comfortable and clean hotel located centrally for shops and restaurants. close to copley square and newbury street which provided lots of cafe restaurant options for breakfasts and evening meals. - minutes walk to nearest t on green line. hotel had nice decor and nice atmosphere. comfortable rooms with comfortable beds and aveda toiletries. only complaint would be the bathroom quite small and from the room we stayed in we could hear the lift mechanism. taxi from airport to hotel approx $--. i did not eat in the hotel itself as there were many options within walking distance. we would have had wonderful stay in this hotel had it not been for slightly surly service. we found that a mistake had been made with our bill and we had been charged for an item we had not used. this was resolved but only after significant pursuasion and raised voices. we also put some laundry in and asked a couple of times for this to be collected from the room. we were told to leave this outside the room for collection. the items were not returned and the security surveillance did not help indicate who collected the items. the hotel resolved this satisfactorily by compensating us for the items. overall good stay and would more than likely use this hotel again for any future stays in boston.',happy
id33336,' many thanks to arron reynolds juan kirkman and the rest of the staff at the hard rock. great spacious room - on point service & great bar! of course well be back',happy
id33337,' my husband and i stayed here recently when i was attending a conference in seattle. i am somewhat familiar with the city so i was very pleased at the central location of the hotel. we didnt have a car with us after the first hour or so so we didnt have to worry about the parking costs--but the staff out front (the valets and the doormen) were very very helpful when we needed to leave our rental car in front for a few minutes so that we could check in and then return the car to hertz. although i had written on my reservation form that i wanted a room away from an ice machine or the elevators the young man at the front desk initially put us in a room right next to the ice machine. fortunately we were moved to a room at the other end of the hall (another corner room) which was lovely spacious and quiet. in all we had a good stay.',happy
id33338,' dec ---- ( sorry for the late review) was me and my partners second time staying at this hotel. this hotel is by far the best hotel ive stayed in while in the usa. the room was spotless as was the bathroom and both were unexpectably huge! the staff were very welcoming and helpful when it came to giving my directions. this hotel is within reach of all major attraction. i loved how close it was to universal. even you dont plan on attending universal studio is you can walk to universal city walk which has a huge movie theatre lots and lots of eating places ( both cheap and moderately priced) as well as plenty of shops. we purchased a two day pass to universal studios and loved how we could just walk to the park then walk back to the hotel for a rest around -pm then walk back to universal around -pm to finish the day. it made everything worth it. i also went to see the ellen degeneres show and it was a quick cab ride down to nbc studios. on day four we left the hotel and walked down to the subway station about a -- minute walk and got off on the next stations and you were right in the middle of the hollywood walk of fame. i couldnt get over how great the location of the hotel actually was! the pool and hot tub was amazing! the pool was a little cold but since were canadians we swam in it anyway. many amercians couldnt believe it and thought we were crazy. keep in mind i went in december so im sure the pool is much warmed in the summer time.. although the best time to go is december about two weeks before christmas. there were no line ups at universal studios. i walked right on every single ride. just thinking of this hotel puts a smile on my face and if my budget allows would like to return this december as well. thank you to everyone at the universal hilton!',happy
id33339,' this visit to new york was for business. i traveled with two other guests and had three rooms at the hgi. hat is off to nick and all of the staff. a great locaton with a very friendly helpful staff. the hotel is one block from times square and in walking distance to many of the attractions in midtown manhatten. i have booked for a return stay during the christmas season.',happy
id33340,' this hotel is right across the street from the convention center and if your company has booked an event there and all you are paying for is parking...then fine. i stayed in a room on the --th floor. it was very dated looking. normally this room is around $---. there are sooo many nicer hotels for that price on the riverwalk. they are remodeling the rooms when i checked in they had finished the top floor to floor --. the remodel looks very nice and the room size is also very good. the bathrooms were small and only one sink.. a plus is there is a small frig in the room. the river facing rooms have a small balcony but is usually too hot to sit unless its march-april or nov. if you are on the end of the hotel over the arnesan theatre...you will hear the music. the pool is being renovated ck the website.',not_happy
id33341,' hotel is nice for the price. the bar is excellent however only when david and zipphora are working. david is very attentive and makes sure the place is immaculate and guests are taken care of. zipporah is very friendly and welcoming. overall id say for the money its a great place to stay beds are comfy and if you like to drink..it is the best bar downtown.',happy
id33342,' this is a very nice property. i stayed here for a conference and was given a room overlooking the water (i belong to the frequent guest club that the hotel belongs to) and the room was clean very comforatable and nicely decorated. i appreciated the long hallway from the door to the sleeping area since it blocked some noise. i must say though that the plumbing from adjoining or nearby rooms was a little on the loud side. the staff i interacted with were very professional helpful and pleasant. it is convenient to faneuil hall but perhaps not readily apparent becasue of the various streets to be crossed to get there - it isnt particularly scenic out front of the hotel. but boston is small and a lot is walkable or reachable in short order by cab. i would stay at this property again.',happy
id33343,' such a nice clean and updated hotel. our window looked north across the river with the trump building and the corn cob buildings perfectly in view. the hotel staff was attentive and friendly. we were in perfect walking distance for michigan ave.',happy
id33344,' we got a good deal at this hotel for - nights. the location is good but not great. tropical landscaping was enjoyable. the restaurant is food was ok happy hour is ---pm. we were a bit disappointed with the room itself the bathroom needed major upgrades. would not pay full price for a room at this hotel.',not_happy
id33345,' we stayed in last june. ramada inn is name on the room phone and other imformation. unporfessional hotel stuffs. very old and dirty. we had to wore shoes all the time. the top of tv was melted. the bath room door couldnt shot complitely. no shade on one of lamps. we had - rooms and none of light balls were on lamps. we didnt know that till after dark and we came back from dinner. we had to turn on the tv to have a light or open the bath room door. bathrooms were dirty enough to take a bath. if we were not driven - hours the day and didnt have our pet with us we went to the other hotel. we reported the choice but no respond from the hotel.',not_happy
id33346,' honestly after reading some of the reviews posted by others i was a little nervous about my reservation at the westin. what a nice surprise to know that all went well. it was helpful to read other reviews regarding the actual address of the hotel and where the entrance of the hotel is. the entrance to the hotel is on washington street between capital and senate streets. parking seemed to be mentioned quite a lot in previous reviews as well. there is a parking garage called capital commons right before you turn into the hotel that you can use ($--.-- overnight) if you choose rather than valet parking ($--.--). an elevator from the parking garage takes you right up into the hotel lobby. it is very convenient. check in was smooth and uneventful and the staff was very pleasant. the kids even got welcome bags from the hotel. our room was clean and fresh. the pool area was nice. the hotel overall was great. it will definately be considered the next time an overnight stay in indy is needed. during my stay i didnt experience anything negative and am very glad i didnt switch my reservation at the last minute after reading other reveiws.',happy
id33347,' i can say that my overall experience at this hotel was above average. the room was always very clean and the staff was very polite. the business center is free for hotel guests and open -- hs which was very convenient since i needed to print several documents and use the internet for urgent matters. there is also a complimentary shuttle service every -- minutes (although it only goes to downtown dallas... if you need to go to the airport you have to take a cab). the only negative aspect was that some of the staff members were not competent enough. for instance when asking for information about the city or tours the lady at the front desk had to check the internet in her computer! it seems she didnt find much in there so she suggested me to search in the pamphlet shelf by myself. another example: one night i went to the business center and the browser was requesting a password to get connected. i called a woman at the front desk to help me; then she came to check the computer however did not know the password or the way to get it. i asked her to call someone but she said that it was too late to call for it services.',happy
id33348,' this is a copy of a email sent to the manage who never replied. service was certainly lacking. -. i had a do not disturb sign on my room until about --:-- am. it was removed for the remainder of the day. when i returned at -:-- the room was still not made up. i called the front desk and was abruptly told that is was my fault that i had the sign on. every other hotel i stayed at will come back to see if the sign has been removed and make up the room. no clean towels shampoo or coffee was delivered to the room when i returned i the evening. -. while is is nice to allow pets guest should not be allowed to have their pets in the pool area. one day a guest took his dog onto the grass and allowed his dog to urinate on it. children were playing in that area a few hours earlier. -. the lounge chairs at the pool have bird excrement on them. this has been there for the duration of my stay. this is a very unsanitary condition',not_happy
id33349,' i was only in ny for - nights and this was the perfect place for me. central clean good value and they could not have been more helpful or friendly. breakfast was a treat; wifi plentiful and functional; and their recommendations of places to eat and visit were spot on. every town needs a chelsea pines inn. i cant wait to return',happy
id33350,' we are frequent guests at kimpton properties in seattle but this was first time ever at alexis. we were very pleased. it is a great location (two blocks to waterfront four blocks from pike place market three blocks from pioneer square easy walk to mariners or sea hawks stadiums and -th avenue theater) and the staff we super front front door front desk restaurant and even the service personnel we talked to in the elevator. the room (one king bed) was large lots of windows and nice lighting. our only request was a quiet room and that it was. couple of small matters - the pillows were too soft and the -pm manager is reception was wine only no soft drinks water crackers and olives like at most kimptons. overall this was super hotel with great staff.',happy
id33351,' love the omni! this hotel has been always been great. the location is fabulous for shopping! no problems with noise easy check in and check out. we stayed for a --th birthday celebration (- nights) and had fun going to dinner and shopping. check out the black swan it was an amazing time.',happy
id33352,' i stayed in the doubletree club boston bayside in june ---- for - nights. upon arrival at boston logan airport i contacted the hotel and they sent a complimentary shuttle bus to collect myself and my colleague within -- minutes. the hotel itself is a little dated and is located ----- minutes away from downtown (depending on how heavy the traffic is). the hotel offer a complimentary shuttle to downtown approximately - times per day and they also collect residents downtown and bring them back to the hotel. the complimentary airport shuttle bus leaves on the hour every hour. the downsides of this hotel are the cafe (there is no restaurant onsite) and the fact that the location is not within walking distance of any places to eat (that i could find). during the weekend there were a lot of children running up and down the hallways which if you like to get to sleep before --pm could be irritating (maybe i was just unlucky on the weekend i visited!). the rooms did not offer much sound-proofing and i could often hear my neighbour is television. if you are using this hotel as nothing more than a crash pad the beds are comfortable and the rooms are sizeable. they offer free wifi in the lobby and there is a business centre which has - pc is and - printers. however if like me you like a good nights sleep i would recommend choosing another hotel if your trip includes the weekend.',not_happy
id33353,' staying here for conference. on discount rate but got higher floor with river views a big plus (probably due to my spg status). check in smooth friendly employees. room is clean and nicely furnished although with lights out and curtain closed this could be a sheraton anywhere. comfy beds. rooms a bit on smallish side no light for desk (are you listening sheraton?) big plus is it is convenient for my conference. would stay here again on the right rate if only for location was at westin waterfront last year for a conference which is a much nicer newer hotel but got room with no view and the location of the westin is more isolated. take t from airport to hynes convention center under -- minutes. adjacent to shopping center.',happy
id33354,' what a really nice place! the hotel is beautiful. the woodwork is great. the service was unbelievable. they brought our luggage up and set them on on luggage racks for us. and hung up our jackets in the closet. that is what i call real service. it is within walking distance of everything that is downtown and restaurants. you have that feeling that you are right at home as soon as you walk in the front door. the rooms are really nice and a great shower with really soft towels. we would stay there again.',happy
id33355,' the phl airport marriott is a very nice hotel with a very convenient location. i walked to the hotel from my arriving flight without going outside...so the hotel is actually in the airport but outside of security. this place wasnt that inexpensive but the rooms are very nice and very quiet.',happy
id33356,' overall while i had a good stay this property just didn’t meet my personal taste. it was average…. i travel around -- days a year on business-pleasure and have somewhat high standards with my lodging choices. generally i prefer true “business class” properties and while some may consider the crowne plaza philadelphia west a business class hotel in my mind it falls short. i am a big hilton and spg fan but the crowne plaza philadelphia west was the host hotel for a wedding my wife and i attended so we stayed there. we got a super block room rate so the value was outstanding. overall i would rate this hotel as an average “kinda” business class interior corridor hallway property. it is located right in a parking lot of a major shopping center with lots of shopping and dining options within walking distance. so if you are looking for that this is a plus. there is a tgi fridays right in the parking lot complete with a security guard greeting you at the door; so that says a little bit about the area. had some hiccups at check in. we checked in at -pm and our room wasn’t ready. fine check in isnt officially until -pm but we booked with a wedding party and you would think the block rooms would have been cleaned first. my bad for not requesting an early check-in so ultimately my fault. we booked a king room and a double room was initially assigned. after some haggling we finally got the king room we booked it was just annoying that we had to argue a little to get the room that we booked. our king room on the -th floor was well kept and was average in terms of hotel rooms. beautiful view of the parking lot below a tgi fridays and a joe is crab shack off in the distance. it was quite breathtaking. from the carpet to the furnishings to the bathroom décor everything was pretty much average…seemed like everything was selected from page -- of the hotel standard furnishings catalogue. again no complaints just typical hotel décor and furnishings that was fairly basic. overall the property was clean and well maintained. our interactions with staff were average….again nothing to complain about but no “wow” moments either. it does appear that this hotel markets to weddings. we stayed over on a saturday night and there were multiple wedding parties staying in the hotel. because the room rates are decent all of the wedding parties were young and looking to party like rock stars so it was quite the “spring break” atmosphere. so if you stay on a saturday night prepare for a loud party scene from the weddings staying there. the lobby bar is decent at --:--pm it was packed with drunk wedding guests grabbing a nightcap. overall while i am sure that many guests will be very happy with this hotel it just didn’t meet my taste. maybe -- years ago i was into the red solo cup pre wedding “let’s get hammered’ scene. however next time i will spend a little more and stay in a true business class property with a little more class of service and experience.',not_happy
id33357,' the staff the room and the hospitality were superior. our stay was excellent. the room was perfect. i have stayed in rooms from california to long island and this room dollar for dollar was as good or better than any other. clean and quiet we were very pleased. then next morning we were treated to an excellent continental breakfast. i highly recommend carlton inn midway to anyone looking for an excellent nights sleep.',happy
id33358,' this is a great hotel! it is affordable and very comfortable. it definitely does not have the same glitz and glamour as some of the --star hotels in the city. however the location comfort and quality is outstanding. the rooms were very large (especially for nyc) good service at frontdesk and bell staff and the breakfast was great! im not sure if it is standard or a gold hhonors benefit but we received breakfast which is used in the connected restaurant - and it was delicious! i cant recommend this hotel enough. stay here!',happy
id33359,' my husband and i just got back from a week long stay at the fairmont olympic hotel in seattle. the hotel is beautiful and very old fashioned looking. loved the old world look. the staff was outstanding and the restaurants were pretty good too. it is a bit on the expensive side but between the location and the helpfulness of the staff we think it was well worth it. we would definitely stay there again. the location is very central in downtown seattle and we walked almost everywhere. the monorail is only a couple blocks away and the waterfront is a within easy walking distance as well (and down hill for the trip there). since we were staying for a week we opted for one of the executive suites. it was really nice to have a separate living area for when we wanted to relax a bit in the room before heading out for our next activity. the bed was quite comfortable as well. a couple evenings we relaxed for a couple drinks at the terrace which we quite enjoyed. my husband loved the baja blue martini and i fell in love with the lavender martini. very tasty! they even have live piano music in the evenings thursday - saturday.',happy
id33360,' here is the deal on this hotel. it feels like luxury but that is really based on the lobby courtyard and people. wonderful staff that are helpful and friendly are a huge plus at the fairmont dc. the location is good but definitely a bit of a walk to the monuments (i went on a great morning run from the hotel along the river and around the monuments highly recommend something like that!). the room was worn. big tube tv older look to the linens and furniture. that was fine for the rate that i paid (i got a bargain at --- i think) but the standard rate of $--- is too much for things to be outdated. i also had really poor service at the restaurant--friendly but i was forgotten about. it was an honest mistake and the server was incredibly apologetic after i finally got her attention -- minutes later. all in all i enjoyed my stay but probably wouldnt have had i paid the full rate.',happy
id33361,' stayed four nights here in mid-march ----. loved it. helpful staff comfortable rooms fantastic location. cool bar-restaurant on first floor. nice amenities. i recommend that you avoid staying on the --th floor as fumes from the swimming pool pervade that floor and i found it slightly unpleasant. but with one complaint i was quickly moved to a different floor and all was well.',happy
id33362,' this is a great hotel. i found it on expedia and it is conveniently located to the freeway and many amenities. it was clean comfortable large room and great value. i will definitely stay again.',happy
id33363,' booked in advance in order to visit rodeo at at&t centre while staying with son in austin. hotel and staff very helpful parking costs a rip off (and it has apparently been significantly reduced from last year!) cheaper parking nearby. room small but clean thin sheet top sheet meant that the rough texture of the overblanket could be felt through it like sleeping under a large waffle should change it all for a decent sized continental quilt. superb location to walk to all the sites of san antonio. rodeo was fantastic first one we had been to and will definitely go again. good breakfast to set one up for the day.',happy
id33364,' my sil and i went to nyc for the weekend and lucked out in getting a bunk bed room at the ace hotel for $---night ($--- total w-tax). we could have gotten the king room for $--- w-out taxes but opted to save as much cash as we could for shopping :) we were a little nervous upon arrival if we had made the right choice but were very and loved our room! the bunk beds were surprisingly comfortable and plush. we had a mini fridge safe and tv. our view was onto --th from the --th floor looking at the church over there which is beautiful (as is most of the architecture in nyc). the bathroom was perfect. hot water good pressure free shampoos and soap q-tips and - bathrobes. towels were replaced daily and the fridge was stocked with goodies (overpriced as all hotel provided goodies are). the location was great. the subway was around the corner on --th and broadway. it took us about -- mins to walk to times square (we walked every where since the subway never had reliable times). i never felt unsafe even walking at --pm at night back to the hotel. there are police practically on every corner in nyc. the lobby was dark so going outside took a little adjustment to the eyes but we loved the worn in feeling of the furniture and the decor was eclectic. it also just felt great to plop down into a comfy chair after walking forever. even though music was constantly going and there were people all the time we never heard any of that from our room or had trouble finding a spot to chill. the elevators were a little slow but it is an older building so that was to be expected. wi-fi was great and i never got a bad signal. the a-c worked perfectly for us. all in all i highly recommend the ace. if you can snatch an awesome deal this is the place to stay! and dont be wary of the bunk beds! they were fabulous!!!! oh and theyll also hold your bags for your for free! that was a bonus since we had an early morning statue of liberty tour but our train didnt leave back to dc until -pm. very handy! and the staff was very polite and helpful!',happy
id33365,' overall this hotel was clean and in a very convenient location. hotel is nothing luxurious just clean and basic. (then again for $--- a night i cannot argue) every restaurant we ate at we were able to walk to no problem. workout facilities were great treadmills are brand new with personal tvs. pool area looked clean and up to date. wireless internet in the rooms was speedy and easy to setup. the only con is that a lot of reviewers had talked about free breakfast. this is long gone there is now a charge of $-- (i think) for a continental breakfast or $-- for the full american. with so many good brunch-breakfast places around it is worth your time to venture outside. traders joe’s is right around the corner great for a quick bottle of wine or snacks. overall for the cost it was great.',happy
id33366,' wed recommend this hotel and would certainly stay there again. the hotel was clean tidy free wi-fi in the lobby-breakfast areas and cables internet in the rooms. the room was big enough air conditioned and cleaned every day. the location of the hotel is great and although some reviewers comment on the probation office etc youll barely notice any of it - it is perfectly safe. slight drawbacks to the hotel were - breakfast (which if good) - the area is too small for the size of the hotel and many days we went back to our room with breakfast. you can sometimes wait a bit on a lift but the lifts are quick enough. another nice positive to the hotel aside from it being new etc is the roof terrace (not yet opened when we were there). also the manager is about every day and speaks to the guests which is a first for many hotels. excellent positive experience overall.',happy
id33367,' we were looking to get away for the weekend and decided to go through priceline. we were surprised to book the hyatt for just $--- a night. upon arrival we did not expect to have a nice room but requested a city view. to our amazement we were given one of the rooms with the nicest views. the view is unlike anything else in austin. since this hotel is across town lake you can have a view of the entire austin skyline from your room. my husband and i enjoyed waking up and watching the activity on town lake as we drank our coffee. the rooms have just been updated and we found the furniture to be functional and spa like. our king bed was comfortable and faced our amazing view. the hotel itself has a great lobby area with comfortable furniture and excellent margaritas. the conceirge and desk were incredibly friendly and helpful. the pool area is located right beside town lake and although it seemed outdated we enjoyed it. our one disappointment was the cleanliness of the hotel. unforttunately as we looked at our great view from the room we also had to look at about - spiders and the webs they had spun. it seemed that the hotel had not cleaned the windows for awhile. also the maid service in our room was lacking. we had left some crumbs in our room and they were still there upon our return. our coffee supply was not replenished. we found a small card in the bathroom explaining that the hotel will only change sheets and towels every -rd day unless we directly called them and requested they be changed. we brought our bikes and would not recommend it. the hotel did not have a place to store them and we had to keep them in our hotel room. also we never actually ended up riding them because the trails of town lake were so filled with pedestrians. we do recommend however renting a kayak at the rental place right by the hotel pool. it costs $-- an hour and was a lot of fun to kayak around the lake. you can also rent electic boats paddle boats and canoes right by the hotel. going into town is a ----- minute walk depending on where you go but we found the walk interesting and fun. the warehouse district has some great restaurants and is only -- minutes away. there is also an interesting farmers market every saturday in the warehouse district. all in all it was a great experience and we plan to return.',happy
id33368,' we stayed here for just one night last night ------. this hotel is far away from the national mall in dc but within walking distance to the national zoo. for kids and on a hot day it is a long walk uphill in the sun though. consider driving if you have little ones. the hotel itself is huge and has a great history. it is absolutely beautiful inside and full of charm. we had a deluxe king room and it was very spacious. the bathroom is kind of small but it was expected with a hotel of this age. the unique features like the actual keyhole and crystal knobs on the bathroom door were such a nice feature that reminded you just how long the hotel had been around. we used the pool which was pretty crowded but was very nice. chairs and towels were just right. overall we definitely will stay here again when visiting this part of dc. great stay!!',happy
id33369,' overall great hotel. great breakfast friendly staff very new and clean!! my boyfriend and i stayed here for - nights while visiting dallas and we were both very impressed!! :)',happy
id33370,' took the family to the view restaurant and we were shocked to pay $--person cover charge when we ordered drinks and had the buffet. usually a cover charge like that is when you dont have drinks and the buffet. our bill for - people was $---.-- and the food was average at best. there were only two sections of the buffet. in the past there were three or four sections and the food was much better. it is ok for a drink but i would definitely pass on the buffet. definitely not worth the money. i dont mind spending money if the food is worth it but the view restaurant is only good at providing a view not a meal.',not_happy
id33371,' i am a business traveler and stay in boston every week. i found this hotel after trying many and can now call it my home away from home. the service is the best i have experienced in all areas from front desk to valet. they have an onsite sales gentleman ben dodge who is outstanding and will make every effort to accomodate all of your needs. the gm bernardo is out and about and knows all of the guests and makes sure you have everything to make your stay as comfortable as possible. in addition to the service the rooms are very nice and have a comfortable chair to relax in and nice working area. the breakfast has alot of variety with hot and cold items. the location is perfect for those who wnat to be close to the action of copley square boylston st. newbury st and much more. by far this hotel meets all of my needs.',happy
id33372,' the smyth is a great boutique hotel. the staff is very courteous and friendly and the rooms are quiet and comfortable. the bed was great and the rooms have excellent amenities. the restaurant in the hotel had an interesting menu and the food was quite good. the hotel is in a good location -- lots of great places to walk to and everything else is a short cab ride away. i would describe the hotel as very comfortable easy to get in and out of with first rate staff and good facilities and amenities.',happy
id33373,' i came back mainly because of the value you get at the carlton. it is located a few blocks away from the main shopping area bordering a quite dodgy neighborhood. apart from that and the fact the walls and doors are paper thin (bring earplugs) it is a great hotel with very friendly and helpful staff. free wifi is always a plus!',happy
id33374,' what a pleasant surprise this chain hotel was-great location lots of attention to detailsl-great puffy pillows and lots of them nicely decorated rooms great attention to quiet-and they give you a warm chocolate chip cookie when you check in (tell aldine you dropped yours down the elevator shaft and shell give you another) full breakfast included not just buffet-great value for the $--- we paid for two',happy
id33375,' this property is on a pier over the water. it is very uniquely decorated and has a nice bar- restaurant with amazing water views. the location is not great. there is not a lot nearby the market is about a -- minute walk. there is also a very loud train track very close by. we were in a first floor room on the city side and did not love it. there were only heavy drapes on the window no sheers to allow for privacy while letting in light. we had to keep the drapes closed as there was a lot of foot traffic outside our window. the rooms are small but live able for short term. while there was nothing specific wrong with the property i would not return. i might feel differently if we had a water view room.',not_happy
id33376,' this was our first stay at the hotel burnham and would stay again in a heart beat! the location was perfect as we were attending the chicago gourmet in millenium park. fabulous food for breakfast. the rooms may be small for some but it is just what we needed for the weekend.',happy
id33377,' stayed in this hotel in april as part of an inclusive tour of the westcoast. not the best hotel ive been in but not the worst we didnt plan on spending a lot of time in the hotel anyway. in a relatively quiet area (on the weekend anyway) but great for transport links - we took the bus to the farmers market & cocunut grove which we would recommend doing and caught the subway (which is just over the road) to universal studios. it is in the korean district but we did a lot of walking in the area sometimes late at night and didnt feel threatened. rooms & public areas were clean and staff friendly. its a shame there isnt a few more restaurants-shops in the area but no other complaints.',not_happy
id33378,' first of all when i failed to be able to book the hotel on travelocity i called fashion -- directly. they were able to match the rates online and were very pleasant about it. they are a newer hotel and really do aim to please. great service everyone was very nice and accommodating. the hotel itself was clean. everything in it was brand new including the wall mounted hd tv. the room was kind of small but from what i gather that is normal for nyc. the hotel is located in the fashion district very close to the fashion institute. its about a pleasant -- minute walk to time square (fun shopping along the way). there are several subway stations near that can get you where you need to go. i went with my mother and sister for her --th birthday and we had a wonderful time!',happy
id33379,' it takes about - min walk to be at the center of times square and - min walk to the central park which means youll always have something to do. it is a huge hotel like anything else in nyc. staff is helpfull and problems get fixed really quickly. wi-fi is charged but just across the street there is a starbucks coffe with free wi-fi you just have to wait a while to get a seat. room was good and warm. if you dont like heating systems you can open the window. the bathroom was not the cleanest but you can take a good hot shower.',not_happy
id33380,' stayed here as a walk in customer in september. we seemed to have arrived during a convention of some kind.. the reception was packed!! i asked for a room with a view - the receptionist told me that there was no view!! car parking $-- per day - this was ontop of the $--- per night room rate.. this was apparently a cheaper rate as someone had cancelled at the last minute. our room was small compared with others we stayed in during our road trip. the bathroom was standard and there was nothing special about the place at all. i hated that there was no balcony on the rooms either - or a window that opened and the aircon was so noisy it was like an plane taking off so we couldnt use it at night. the pool was full of kids so we didnt use it. the location is good next to a nice irish bar and also some good restaurants and there is also a denny is in the building next door (which is also part of the holiday inn). - minute down hill walk to fishermans wharf. next time i will book in advance and stay somewhere in castro.. it was a much nicer neighbourhood and we felt much safer there!',not_happy
id33381,' wow is how i felt about this hotel. to start with the staff were amazing in every area of the hotel they went out of their way to ensure that you were taken care of. the rooms were spacious and beautifully decorated and the bed was scrumptious. i had a bay view room and the view was fantastic. the cleanliness was spot on. the food in the restaurant bar area and room service was great. well presented and tasty. the bar area has great views a selection of seating areas all very comfortable and the service was second to none. great cocktails and bar food. the whole ambiance added to a great experience. the location is perfect you are within walking distance of the gas light district which has a ton of eating and drinking places. you also have easy access to the shops and bay front walk is just lovely. i would not stay anywhere else in san diego',happy
id33382,' pros: still feels like a newly built property; clean lobby and largish rooms. walking distance to la live staples center convention center etc. just off the freeway so no long drives down surface streets. cab ride from airport is about $-- but colleagues said it only took about -- minutes in fairly heavy traffic. not far from historic districts of downtown - about a mile to broadway with all its interesting old buildings. great coffee at illy in lobby; starbucks also available just outside hotel. decent choice of so-so restaurants outside hotel - not the best food la has to offer but at least you have a selection. cons: close to la live staples center etc ... so if youre not there for events at those places traffic around the hotel can be heavy nearby bars and restaurants can be loud and obnoxious. north-facing rooms have noise from construction site across the street starting at -:--am - woke me up before my alarm went off each morning and i was sleeping with ear plugs. stupidly expensive $---night parking ($-- if youre driving a hybrid). no self-parking; valet only. (that said the valet service was very fast very efficient both for drop off and pick up.) neighborhood immediately around hotel doesnt have much in the way of character - generic chain restaurants. tips: ask for north-facing room for nice few of downtown la ... with the downside of aforementioned construction noise.',happy
id33383,' thank you trip advisor members. i was looking for a hotel in san diego that was decent clean and with a breakfast. i went off of what other members said on here and also it was aaa-caa approved. the check in was easy. the rooms were clean and it was nice having a sink outside of the bathroom! the breakfast was amazing! we stayed there for - nights and ate the make your own belgian waffle every morning! the rest of the breakfast was great. i know my dad enjoyed going down and meeting new friends every morning. the staff was extremely friendly and was always there to help. the pool looked clean but we didnt use it. they also had relatively good wireless high speed internet. i thought it might be a problem with the airport being so close but it was quiet inside the room. the grounds were always clean. i would absolutely recommend this hotel to all my friends and family.',happy
id33384,' stayed only one weeknight recently. a friend from out of town got a great deal from hotwire so we stayed. the property was amazing the views spectacular. the pools were pretty warm and the pool area was large and welcoming with multiple pools and waterslides. there is a pool bar that has large fire pits. we had trouble with the plumbing but they came and fixed it immediately and offered us breakfast. the rooms had plenty of space and had a great balcony with comfy chairs. both the adults thought the beds were very hard. the restaurant is right over the marina and had really good (but expensive) food.',happy
id33385,' we stayed here for - nights at the end of june ----. the room we had was very good especially for the price we payed. the room was on the -th floor where a number of gold plus members are put. the beds were good the temperature control worked well. not at all un with the room. but do have to agree somewhat about the supplies. we had - people - adults & - kids in the room & only - sets of towels. they only left - sets of towels each day so each night we had to call for extra towels. the front desk staff was helpful & gave some good suggestions for restaurants. i also agree that the parking situation there is not the best. have stayed at this hotel a number of times have never requested a specific room & have never had an outside entry room. i would stay here again. it suited us.',happy
id33386,' my cousin and i (both married women in our late -- is) stayed here for a - night girls getaway in late june. our catalogue of abhorrent experiences while staying here is as follows: -) we went up to the rooftop bar for a drink on the first evening. the experience started out well as we chatted to the like-nationality bouncer and enjoyed the view. from time to time we dealt with the advances of over-confident local men with good humour. at closing time of the bar we were invited by two particular men to accompany them to another bar to which we declined. they pestered us but eventually gave up. my cousin and i then got in the full lift to go down to our floor and asked the bouncer not to let the two men in the lift which he didnt at first but then did. we got out at our floor waited for the lift to close and continue on its way before going to our room. about -- minutes later we got a knock on our room door. the knocking continued for a few minutes. unwisely we opened the door and it was these two men. they told us that the front desk had told them our room number. they then continued knocking on the door after we closed it but disappeared when we called security who passed them in the corridor. it is impossible that they found out our room number any other way as we ensured we werent followed when we went back to our room - they also did not knock on every room on the floor as they were knocking on our door for a matter of minutes. we complained to the manager on duty in the morning (jessica) who bluntly told us that the events we related were impossible due to hotel policy. despite indirectly accusing us of lying she advised us that she would investigate and let us know what she found out which never happened. -) a spillage was made on the sheets of one of the beds which was highly visible to cleaning staff. however the bed was remade with the spoiled sheet and we were then rudely chastised by the cleaning staff when we later requested they change it. -) upon checkout the computer system was apparently down. they advised us however of the total amount of our final bill which was higher than we believed it should have been however they could not give us a breakdown of the amounts on the bill due to the system being down. we agreed with the staff that we would go and have lunch and come back in a few hours in the hope of the system being back up and we would then resolve and settle the bill. when we arrived back in the agreed few hours it transpired that in the meantime a staff member had gone to a sister hotel which had a working system and charged our credit card (details of which were given as security upon check-in) for the whole amount of the over-charged disputed bill without it being resolved. the staff just looked at us blankly and refused any remedial or compensatory action for this final stuff-up. so in summary with so many hotels in nyc avoid this one!!! it turned what should have been a great long anticipated weekend in nyc one riddled with frustrations and disappointment because of this dubious establishment.',not_happy
id33387,' when you go to nyc you go to see nyc not to enjoy the hotel. this hotel has an amazing location. the hotel is all updated since i stayed here a few years ago. the staff is in the backgroung and not a big part of a nyc vacation. we used the conciere. we got our spiderman tickets the day we arrived. first quoted $--- for each seat. when we decided not to purchase at such a high price we got a new price of $--- ea. i dont know if the conciere was in on this or not -it did not appear that they were. but the spiderman show was amazing. and we expected to pay more since we waited till the last minute for tickets. the highlight of our trip. if you want a clean no hassle great location stay here. if you are looking to be waited on nyc hotels are probably not what you are looking for. the room is huge with separate bedroom. large bathroom with extra sink and counter in main room. we had - girls in the same room. plenty of room. clean good maid service. would stay here again.',happy
id33388,' i would recommend this hotel to any travelers who like my friend and i were passing through town without much money to spend on lodging. the hotel is not terribly expensive it comes with a nice continental breakfast each morning a ---hour front desk nice employees and indoor entry. however it is a case of you get what you pay for. the walls seemed paper thin and my friend and i both could hear everything that happened inside and outside of the hotel all night long. each time a door slammed the entire wall rattled. the vending machines were abysmal. you have one ice machine one soda machine and one of those dinky peanuts-chocolate candies machines on each floor and that is it. and if you have the misfortune of getting in late and needing to eat you are out of luck. there are not easily accessible fast food places nearby and there is only one entrance to the hotel. if you miss it you will have to go through a complicated loop-around to get back. if this is the only thing you can afford you will be better off than if you stayed at the roach motel. but if you are able to put together an extra twenty or thirty dollars stay elsewhere.',not_happy
id33389,' i had a brilliant stay here the staff booked my taxi for me ( there is a travel desk where they book for you) roof garden is great the toilet system worked well although one toilet didnt seem completly finished it was fine the staff were nice brilliant location i got a mobile phone from the t mobile shop across the road wifi was good',happy
id33390,' stayed in the hotel this passed weekend. the room was great very clean and with a great space. employee are great and the breakfast was good. also the shuttle was on time in the morning and in the afternoon. the location is very convenient to the airport.',happy
id33391,' my husband and two of our friends chose this hotel based on its prime location and positive reviews on trip advisor. however the only good thing about this hotel was its location. we arrived on a saturday morning shortly before noon. unfortunately we werent able to check-in early which was ok so we went to have some lunch. we came back after a few hours so only about - hours before their normal check-in time and asked what the status of our room was. while the gentleman at the front desk was checking the other woman at the front desk overheard our last name typed it in the computer and says nope! not ready. didnt even give the man we were working with a chance to complete his research and see if there was something he could do for us. so we went walking around and called to check in about -- minutes prior to check in time. the woman who rudely interrupted us before answered the phone. i told her we were calling to check on the status of our room and she said is your last name [spells out last name]? i said it was and without even checking she responds with it is not ready. i asked her if she checked the computer to which she replied no and hung up. wow so nice of you. i then called back to speak with the manager and informed her of the rude front desk staff and she said she would put a rush on our room and call us when it was ready. did we ever receive a call? nope. finally we came back right at check-in time and the room was ready. the doormen like another reviewer mentioned dont help at all (never once opened a door for us or offered to help with luggage during our stay) and we were never able to use the elevator since it took forever to arrive each time we tried. then comes the worst part of our stay. late sunday afternoon we receive a paper that was slipped under our door informing us that the city of ny was going to be shutting off our water the next day from -:----:--. not even one day notice! so we go to speak with the manager at the front desk and ask him to work with us. i explained this was the last day of our vacation and now - of us would each have to wake up earlier than desired to make sure we could take a shower. i asked if he would appreciate having to wake up early on his vacation...his response i have kids so im always up early. not what you want to hear from management...whatever happened to customer service. i asked if they had advance notice of the water being shut off. he said they did but didnt know the timeframe. well had they informed us that the water would be turned off for any period of time during our stay we wouldnt have chosen that hotel...how convenient that they didnt inform their guests until a few hours before the water was to be shut off???!! so i asked him what we were supposed to do if we needed to use the restroom while the water was turned off. he said fill your tub up with water and use the water from there. wow...i just paid $---+ to stay at this hotel and now i have to fill my tub up with water in order to be able to go to the bathroom? the customer service here just absolutely blew my mind. i have always loved ny and enjoyed taking trips here but the service we received at this hotel was just horrible. i would never come back or recommend that anybody stay here.',not_happy
id33392,' my stay was comfortable and quiet. the hotel property is set up like an apartment complex. parking isnt the greatest it is first come first serve and you could be quite far from your room. this is not the best area. you will be right off the highway and not close to decent places to eat. however there is a grocery and pharmacy a stones throw away. the rooms are small for suites not normally what ive seen in a residence inn property. they look very nice when you first enter it is only after opening the curtains and taking a good look that you do realize there is a lot of wear and tear. the staff was excellent and met every need. the breakfast bar in the morning had much more than what you would expect. also the managers special at night was a meal in itself. these two things alone were welcomed since the weather was icy and going out wasnt a fun alternative. i didnt use housekeeping as i only stayed two nights and i never visited the laundry. all in all yes the place could use a little work but for the price and the things that did go right i wouldnt hesitate to stay there again or to recommend it to my business partners.',not_happy
id33393,' this was our first trip to nyc. the hotel is a beautiful structure inside and out. when you walk in it is like taking a time machine. looks are one thing but comfort is another... the rooms are very small. i know that real estate in this area comes at a high price but these rooms were incredibly small. the beds are hard - this is ok for me but my wife had a difficult time sleeping. another issue that we ran into was that the hot water was not working one night during our stay. the issue impacted the entire hotel so they were unable to do anything about it. this is not something that i would expect when i am paying close to $--- a night. the best thing about this hotel is the location. everything you could possibly need is within walking distance. it is a prime location for this very busy area of new york. the tick tock diner is also attached to this hotel - great place to eat any time of the day. overall i was somewhat upset with our decision to stay here. i just dont feel like i got my money is worth. dont get me wrong - it is a very historic hotel and they have done a decent job updating everything. we had a great view of the hudson and the location was wonderful but i just felt like it should have been nicer for the price. unless there is a serious discount i do not think we will be staying there again.',not_happy
id33394,' like all of the other reports this hotel is made by its staff and more precisely the manager who is very hands on. after a long drive through the hot desert into the outskirts of even hotter phoenix this air conditioned comfortable hotel was more than welcome. the manager introduced himself and really made us feel at home and welcome. its a new hotel and fairly anonymous but like i say the staff make it. its a great stop off point if your on a trip (i was driving from the grand canyon to la) but business travellers note; its right on the edge of phoenix to the north side would would be about a twenty mile trip into the centre of town',happy
id33395,' location of the hotel is very convenient to all shopping and transportation. housekeeping staff very helpful and friendly. rooms are typical in size and had a great view of san francisco. the only negative was how the noise permeated the room. the people in the rooms next to us would come and go from -am-and the door closing was so loud in our room it would disturb us. also the noise outside kept us awake several nights. the hotel does have earplugs in every room and are definitely needed.',happy
id33396,' i spent six days there in september with four other family members while visiting dc. the service here is the best ive ever seen in my life. all staff without exclusion are both very friendly and very professional which is not an easy combination to have. special thanks to souad who was extremely helpful when we ran into trouble in finding airline reservations in the last second. the concierge also was also pretty good. the rooms were modern we had two suites the beds were extremely comfortable the bathrooms were lovely (no locks though) not sure what kind of soap they had in the bathroom but it smelled very good. two flat screen tvs in the room. room service was on-time. elevators were very quick to arrive. they offer free tea and coffee in the bar between ---- am. there is also starbucks one block away. almost everybody speaks french there and everyone speaks english for sure. some speak other languages too. the lobby isnt huge but again it is not a very big hotel. there are some books in the lobby about fashion and washington dc. the hotel restaurant (ici) is great we had lunch there ill review it separately but ill give it - stars too. they also have a separate bar which i didnt try but it is on the street level. the location of the hotel is great if you dont mind a little but of walking. the white house is only - blocks away and most museums are within ----- minute walk. there are numerous excellent restaurants within --- blocks away (old ebbit grill potenza siroc and of course ici the restaurant inside the hotel) some bakeries-coffe shops nearby: au bon pain within - blocks le pain quotidien within --- blocks which i heard is really good but i didnt try it and starbucks is one block away. potbelly sandwiches has different locations close to the hotel as well. there are close cvs pharamacies and a post office. if you need anything just ask the concierge as they know the area very well. my sister wanted to do shopping in dc (go figure!) and she found filene is basement (on --th and f street) which is about - blocks away and she said she found some excellent deals there. cons: no swimming pool the other thing i didnt like about the room is that the view wasnt great at all i expect when you pay more for a suite room to get a better view but that didnt apply here. that was disappointing but that wouldnt affect my --star rating. overall this is a wonderful hotel i paid there more than what i usually do for a hotel stay but it was worth it. i have a conference in dc next year and i will skip staying at the hotels near the conference center just to stay in this one. merci beaucoup sofitel!',happy
id33397,' i stayed on and off at on the avenue for - year while working in new york. on friday nights they have a jazz piano player in the lobby. the rooms arent as nice as a hilton or marriott but it is all about the experience there. the location is phenomenal! it is right down the street from the subway and the area on the upper west side is just fantastic. it is across the street from the westside market which makes it easy to pick up a snack and bring it back to the room. and then their is big nicks across the street. the true new york experience. it is also within walking distance of amsterdam ave and chinese restaurant called the cottage which has complimentary wine. ok so it is boxed. but it is ny and nothing is free. they have a gorgeous roof top area where you bring some drinks and relax.',happy
id33398,' everything to be expected from an overpriced hotel in ny is financial district. that means business traveler quality everything--not quite luxury (i.e. no robes) but not missing anything to make your stay compatible with working. the downside with it being planned for business travelers is that free perks are not available; you are surcharged for everything. i still recommend it for the views alone and you can do this hotel even on a family budget if you forego for pay hotel amenities and eat at one of the hundreds of options for snacks and food that are in the neighborhood (including delivery).',happy
id33399,' i really enjoyed my stay here in january. we were lucky enough to get a double upgrade from american express which really made the stay memorable. the room was large and impeccable. the staff was great for the most part especially nancy. she remembered who i was and called me by name every day. the waiters were also wonderful and were attentive as was housekeeping. the only real problem was i was too busy sightseeing to really enjoy the room. i love traveling to different hotels but i would not hesitate to stay here again.',happy
id33400,' room itself was acceptable although the tv platform wouldnt swivel as it should so you couldnt watch tv from the sofa only from the bed. the breakfast majorly disappointing.',not_happy
id33401,' stayed here twice on the trip. once for convenience as we began our trip after a late night flight arrival and once at the end of the trip before a morning departure. for a business hotel id rate as generally acceptable but nothing special. on the plus side even at late night there was a valet on premises to park your car. on the negative side you had to go find him if you wanted his assistance (both nights). didnt come to greet us or offer to help with luggage. as a result we decided to simply save the six bucks extra for valet parking. the good news is that the self park is an enclosed garage. the bad news is that it costs $-- a night and seems to be about a quarter mile walk (perhaps a tad exaggerated) from the room elevators. there also seemed to be quite a difference between the rooms we received on the two nights. the first one seemed less fresh and you didnt need an alarm clock because the toilet flush and shower of the room next door served that purpose. the second had turn down service prepared for us when we arrived. the first room had a pillow on the bed with several stains on the cover (but we just tossed that one on the floor -- there were plenty of others on the bed.) the second bed was comfy and spring time fresh. so i guess it is also luck of the draw. the breakfast buffet however was pretty nicely done both mornings and it seems as if that is consistent. not quite as extensive as some hilton buffets but more than adequate for our purposes and nicely presented. the staff at breakfast seemed a little confused about what is or what isnt included in the complimentary continental coupon for diamond members but for $- you can upgrade to the hot buffet although one day the upgrade included an offer of made to order eggs and the other day it didnt. so for convenience it is hard to beat -- although international blvd is lined with alternatives that can be considered. for service it is pretty average and unusually uneven. for price it seems pretty steep for what you get. in short although nothing really upset us about the property next time through well check out another option.',not_happy
id33402,' i always had a great experience at kimpton hotels but i was underwhelmed with this one. the decoration is questionable. it really feels like they tried to put lipstick on a pig and tried to find savings in the process! rooms are small and the corridor stinks like an old building. to be fair the hotel was going thru renovation and maybe in a couple of months it won’t look as bad. in the past i stayed in both at the kimpton monaco and the kimpton harbor court in san francisco. i strongly recommend them over kimpton triton.',not_happy
id33403,' very good value as hotel in great location near union square. rooms are basic but clean with daily maid service. staff are very friendly and helpful. good option if you are looking for a budget hotel feels more like a hostel but i would stay there again if budget limited.',not_happy
id33404,' great clean affordable place in a perfect location.',happy
id33405,' we spent ages looking for the ideal hotel in san fran it was between the fairmont ghiardelli and the hyatt fishermans. we eventually chose the hyatt because it was somewhat cheaper and ticked many of the boxes in terms of modern decor and we specifically called and requested the corner deluxe room due to its size and it was about gbp --- cheaper for the - nights than the other hotel. upon arrival and check-in we were advised our corner room was not available but they have downgraded us to a smaller room taken $-- off for each night. i told them it is unacceptable because we had spent weeks if not months choosing and preparing for our room choice. i also mentioned that one normally gets upgraded when the hotel cannot fulfill our booking. (there were conferences being held there which may have not helped our situation) we grudgingly went up to see the downgraded room. we decided to take the room as the room was still fine in exchange for breakfast on all - days the $--- off and a bottle of wine. that aside we took our things up and made peace with the new abode. the room was relatively large (called an oversized room) modern spacious had an entire wall of windows which was great. the bathroom was clean and big and luxury with a massive walk-in shower. i guess a bath would have been nice - but we just used the hot tub downstairs instead. we did find some men is toenail clippings that had been missed when the room was cleaned up before our arrival - but they sent someone to sort it out. the room had a flat screen tv with cable channels a massive kingsize bed coffee machine and they had moved a portable refrigerator up for us and there was an ipod dock alarm clock.- nice touch! the room was quiet and faced onto the pool and hot tub. biggest hotel complaint is the lack of free wifi. ended up costing an additional $-- and only one of us could use it at a time. breakfast at knuckles was great - loads to chose from from scrambled eggs to pancakes to potatoes to cereal - i had the guy make me an omelet which was divine. our package included two full day transport passes-muni passport which meant you could ride the bus and cable cars as much as you wish - very useful. cable car turnaround is a block behind the hotel two starbucks nearby. the piers of fisherman is wharf were about - minutes away and ghiardelli square about -- mins walk. its a bit touristy but it is very well connected to the rest of san francisco within minutes. good restaurants are the plant organic restaurant on pier - (take a cab - like - quid or walk for -- mins) and also the boudin on the actual wharf was great. all in all i did like the hotel and would return as they did try and put any problems right and the hotel was really clean and friendly.',happy
id33406,' we have been staying at this hotel for the last - weeks in dallas while my wife attends the pride rehab ctr. this motel is an ich chain is the best i have ever stayed at for the type of hotel it is. the staff are exceptionally nice and correct all complaints with professionalism and humility. just to name a few i have dealt with are senedu hailu david moorejames navarrettevalerie and diane. they have all insured our stay was pleasant and trouble free. the price is great and usually this place is at capacity. this should tell you something. pets are allowed there is a courtyard for cooking and a nice pool to help wile away the time. their shuttle van makes runs like clockwork and i truly higly recommend this as a place to stay. remember if you are a priority club member you will accrue points and if not always go online and join before you arrive or just logon once your there give the front desk your number and you will accumulate points. this motel has - floors and all rooms are a kitchenette and you have a microwavestove fridge and cooking and eating utinsels.they even have a small grocery type room where you can purchase fast and easy to cook n eat snacks. next door is kays restaurant which serves good homecooked food at a reasonable price. a block away is a mcdonalds and a sonic if you are so inclined. they offer different typres of pillows and some rooms are - room suites with a recliner and or a couch and a bed. most rooms have the new -- inch lcd tv is and the -nd rooms have a regular older tv(which are being upgraded). there is a coffee maker and the fridge makes its on ice. a good setup if you are staying awhile.',happy
id33407,' the staff was very friendly and helpful. the view and food on the roof was supberb and the rooms were calming and restful after a busy day of activities.',happy
id33408,' i have known about crystal pier for years and had been eager to stay there for quite a while. i really wanted to plan something special for valentine is day for my wife and i this year so i booked cottage a the last cottage on the south side of the pier - months in advance. we showed up at - in the afternoon and were checked in quickly. though it was a pricey place to stay $--- a night with a --night minimum during winter i was excited to splurge for a romantic weekend. as promised the cottage was charming (though not deluxe by any means) and the view was awesome. we enjoyed a wonderful sunset over the waves then headed out for dinner. when we went to bed that night (though not the most comfortable bed around) we expected to have the best night of sleep wed had in a while being soothed by the calming white noise of the waves beneath us. at around -:--am we were both awakened by a crashing rumbling sound and a shaking that felt like an earthquake. we tried to go back to sleep but - minutes later the same thing happened. the waters were rough on this blustery winter night and the pier felt like it was taking a beating. though it sounded like the crunching of wood pilings as the pier was breaking apart a quick glance out the window assured us that the pier was in fact holding firm. being one of the farthest cottages out over the water we were probably feeling the worst of it as big waves pounded the pier is wooden legs below us. i must say though that crystal pier does provide guests with an impressive number of cable channels on the tv which ended up coming in handy. eventually mtv helped us get back to a not so restful few more hours of sleep. we awoke the next morning not nearly as rested as we would have hoped but to a spectacular view nonetheless. regardless we knew we couldnt spend another restless night there. having read some of the previous reviews about bad customer service i was not sure what to expect when i went to the front office to ask if we could check out early. i was willing to pay a penalty for an early departure if only to get decent night is sleep at home that night. to my surprise they were very understanding and very nice about it. the woman at the counter told me it was not a problem and that some people have trouble sleeping over the water on rough nights. without hesitating she refunded the -nd night is room rate and tax and that was that. we picked up breakfast at kono is and brought it back to our cottage to enjoy overlooking the spectacular view before we checked out. to sum up crystal pier is definitely a very charming and unique place to stay with breathtaking views. also pacific beach is a great area to wander around with tons of dining and shopping options. contrary to some other reviews i found the customer service of the front desk staff to be very good. as far as having a soothing restful night of the sleep above the waves i am surprised to have not read any other reviews mentioning the loud crashing and rumbling and the severe jolts and shaking that my wife and i experienced. may be it was just a particulary turbulent night. what ever the reason if youve never stayed at crystal pier and would still like to but feel you might have a problem with be jostled around at night i might suggest staying in one of the numbered cottages over the sand. im assuming that one would not feel the shockwaves as much as you would in one of the cottages further over the water and youd still get to enjoy the awesome views. im glad to have finally stayed at crystal pier but in the future will probably choose to stay at a waterfront hotel firmly anchored on solid ground.',not_happy
id33409,' i stayed for new years eve for a wedding hosted in the ballroom. first i was amazed at the cost of the rooms; what a deal for downtown! we took the train in from midway and it was just a short walk. we were excited that our room was ready for an early check in. the rooms were well decorated; my only critique was that there was no bath tub but the big walkin rain shower was nice. the rooms had some great books about the city i think my husband read them all during our - night stay. as for the event i was blown away a how gorgeous everything was and how well organized it was. ceremony and reception were in the ballroom - you really just need to see it if you are there. there was cocktails on the art floor which had a very cool vibe. i just loved the history of the building. will definitely stay there when we come back in baseball season to cheer on he cubs.',happy
id33410,' if you stay at hotel zaza expect hip and great looking decor large well furnished rooms and nice marble baths. just dont expect any service. rude staff hung the phone up on us when we called to ask for assistance. housekeeping cleaned our room at -:-- pm instead of morning. front desk personnel are inept and no one seems to care about guests because the bar scene on the weekends is a big draw among the young dallas beautiful crowd. we stay at - star hotels all over the world and have come to expect good service and polite service. please dont expect that here. you wont be disappointed.',not_happy
id33411,' we recently held a meeting here and although the hotel charges -- bucks for internet acesss while in your sleeping room they charged ---.-- per person per day in the meeting room!! not a typo ---.-- per person per day. speed was slow omni should be ashamed of this obvious robbery. business customers stay away!!!',not_happy
id33412,' knights inn airport ---- airways blvd memphis tn is a low maintenance motel. the room we had --- was in need of major repair. the ceiling had water stains the doorway was crumbling the toilet rocked back and forth amenities were few. lighting in the room was the bare essential to be able to see. several bulbs were burnt out. during the week we spent there we had to ask for clean towels soap and tissue even though the management came in each day we were out to make the beds. the advertised continental breakfast was a joke. a few prepackaged little debbie rolls some apple juice powdered orange drink and coffee. the furnishings in the breakfast area were sparse. the advertised pool appeared to be nice however it was closed the entire week. the day we departed the staff of the motel was out there painting the area around the pool with the spray blowing into the pool. areas outside were crumbling due to water damage with loose cement on the underside of the stairwell and several other places on the building to include the front of the motel. since the motel is located by the airport several blocks away it was somewhat noisy with the airplanes going overhead especially at night. it appeared that there was a lack of installation in the walls and ceiling.',not_happy
id33413,' it was nearly impossible to find a reasonable priced hotel room in ny easter week so we decided to give hotel -- a try they had one room left. it is not a place that i would have ever thought about staying at but after several good reviews on trip advisor i made a reservation. i stayed here with my daughter and her friend both -- and they loved the old fashioned feel of the hotel especially the elevator from the minute we walked in the door. we paid $--- for a good sized corner room with two double beds a desk sink plenty of towels and three windows. the only reason why i did not give the hotel an excellent rating is because of the shared bath. we were lucky that it was directly across from our room which was room --- on the top floor. the bathroom was always clean and very convenient but i have become spoiled by the new modern private bathrooms. the hotel is located in the gramercy area which is nice and quiet and it is on a very pretty tree lined street in a mostly residential area. we found many fantastic vintage clothing stores located within a short walk of the hotel & a great bagel shop around the corner. greenwich village union square & little italy were within a reasonable walking distance. i would stay here again because it was quiet clean and comfortable a good price and the front desk staff was friendly and efficient. dont be scared away by the shared bath it wasnt that bad.',happy
id33414,' i travel -- weeks a year ive had an amazing professional experience at the spa. go see tina she is just great at taking stress level down.',happy
id33415,' ok so let me start by saying we got a room at a rate of $--- because we got a special hospital rate. whether this influenced the quality of the room we were given and the service we got im not sure. i hope not. we entered with the assistance of a doorman named jeff. he was really pleasant and helpful - id rate him highly. my husband and son went straight to the room and i followed them a little later. on entering our room (a fenway room) i noticed immediately a dusty smell with an odor of old smoke (or even a pet). you know when a place cleans a room but cannot really get the smell out? which seemed weird as i specifically asked for a room that had not seen a pet or allergens because i have bad asthma and allergies. within a minute or so my eyes were itching and my nose was starting to play up. there was a thick line of dust on the window sill plus a lovely note from a previous occupant about the jogging trail info saying that was the vacation ruiner for me. not great cleaning attention to detail! so i returned to reception to ask if we could swap to a different room? i handed over the note discretely. the receptionist really wasnt interested. she didnt acknowledge the note simply put it to the side and didnt offer any apology for the room but took her time clicking away until she found another room. same style same layout same side. that was fine by me (i wasnt looking for a free upgrade - that is not my style) just so long as it was fresher but an oops sorry would have been nice. the receptionist just seemed almost bored by the request as though it was a chore. moving into the second room it was obvious that this was a lot cleaner than the first - no itchy eyes or dust or smell. however there was no waste bin in the bathroom and some of the room decor was missing. not worth mentioning to them but something a no.- hotel should notice. the rooms are tired - i suspect the fenway rooms are all the same decor. they are definitely not up to date. the furniture (armoire table) is very much like old floridian pastels decor of the -- is. the beds did not have proper bed covers...simply sheets covered with...blankets. there is something not quite right when the bed looks half dressed and that is the impression it gave. the bed itself was very comfortable - kudos for that. someone in a previous review mentioned the awful pillows - so soft that when you lay down your head you basically touch the mattress. i didnt know you could ask for firmer pillows otherwise i would have done. the decor felt very much to me like being in an older marriott - a decent sized room but with striped wallpaper and dark green carpeting. maybe we were just in the older side of the building? the bathroom was light and very clean with heaps of towels...a definite plus...but with a tiny bath - nothing to relax in. the shower was very powerful also a plus. unfortunately there were not enough toiletries for the three of us so i had to request more. again whoever on reception answered the call didnt seem particularly energised or bothered about the request but we did eventually get the toiletries from a very nice housekeeping guy. my husband was working from the room and one of us had to be in the room at all times due to our child on meds but there was no coffee or tea facility in the room and he was desperate for a coffee whilst working! this is bizarre because if he wanted a coffee hed have to order room service coffee. im not sure why anyone would bother with room service just for a cup of coffee. we took turns going to the eastern standard restaurant for dinner and sat at the bar to eat. the bar staff were very good as was the food. i had fish which was the best i have eaten. the bar is very well stocked and i noticed that a couple of people were raving about a beer on the reserve list - so if you are a beer drinker that will be worth checking out. food-wise if you are a vegetarian - it is not the place for you as it had an over-reliance on offal dishes - bone marrow offal beef cheeks etc and i found it difficult to find something on the menu that would work. that being said the cod dish was fantastic. i was going to give the hotel a - rating. the only reason i knocked it up to a - rating is the quality of the food in the restaurant and the nice doorman. otherwise the hotel deserved a -. it really needs to step it up in terms of attention to detail in order to maintain a top -- rating (never mind the number -). the let-downs were the quality of the room and the quality of the staff. im sorry but rooms should be clean and stocked properly and with modern decor. if a room isnt clean - then a staff member should really acknowledge that appropriately and work to sort it out. simple things like the ability to have a coffee in one is room and attention to detail seemed to be lacking. it almost felt like the staff interest at reception was just not there - i felt like i needed to turn their guest-centric dial up a few notches. it is just not worthy of a no.- hotel slot. im amazed that other reviewers have called it a luxury hotel. the dining and in-room bar prices are luxurious but nothing else. having stayed in other places in boston over the years i really cant recommend it. there are places with more facilities and updated rooms and more engaged staff for an equivalent price in the city. it is just not somewhere wed bother with in future.',not_happy
id33416,' i spent a night here and it was amazing. i loved it completely. from room service to the gym an bar everything was perfect. highly suggest it too :)',happy
id33417,' my husband and i have stayed at the seal rock inn several times and have family who have stayed there in the past as well. we have visited in the past six months and so i feel up to date on its amenities and service and in that way qualifed to speak about this place i think it is important to say that although we keep coming back to this hotel and enjoy it and certainly reccomend it to others it does have a few drawbacks and would not be to everyone is taste because i have read extreme reviews of seal rock on this site ranging from highly critically to very complimentary i wanted to try to provide a little balance...this might help you see if it is for you what we like about seal rock inn its charm its history and uniquenss...it is really is from another era..---- is style cozy comfy furniture even funky today is teens would say large open clean rooms many with fireplaces some with views. a real homey feel. a sf landmark for sure! its interesting inner courtyard with a pool table tennis and places to sit and relax in an atmosphere that is relaxed safe and friendly. great if you have friends-family staying in another room...neat place for adults to gather and visit.. kids love it too and it is easy to give them some freedom while keeping them in sight. its bright restaurant that serves great breakfasts with friendly staff who have been there a long time know the area and who do not make you feel that you have to rush. locals love to eat here too so that tells you something!!! its location...out of the hustle bustle and pressure of downtown but with easy access to the sights of that part of the city -there is a bus right outside the door or by car it is direct and not far to travel its right by the beach and with lots of interesting walks nearby in a great neigbourhood close to some quaint shopping and good eating (both reasonably priced and more fancy dining) steps from the famous cliff house and famous beach along the great highway. its free and convenient parking :-) not so in many other parts of sf its good value compared to what you pay elsewhere in the city for the same amount of room and space its wide appeal to adults teens and kids alike...we have seen it all. great for family gatherings or romantic couple stays..we have done both what we have not always liked its mangement do not always seem very flexible when there are special needs and requests and sometimes can convey an abrupt attitude with a focus on the rules and the bottom line instead of customer service. this is not always the case by any means but people skills could be something that they brush up on a bit. the staff though are generally very friendly and helpful. its late check in sometimes seems difficult as the desk shuts down at --pm and check out time seems firmly observed even when there are circumstances where some compassion could have been extended its bathrooms..there is either a bathtub or a shower stall in each room and neither are ideal in our view. the bathrooms are quite small and could use some updating well that is it. would we go back?. absolutely!!!!!! it is a very special place!!!',happy
id33418,' my husband and i were looking for a good honeymoon hotel. we stayed at the library on the recommendation of a good friend. we were very pleased with our stay. each of the rooms has its own theme and is equipped with theme-related books. when my husband made the reservation he booked us into the larger love room with the erotica package which included many tasty and fun amenities. the staff was very friendly and helpful upon check-in. the complimentary daily wine and cheese reception was fantastic as was the complimentary breakfast. the rooftop bar is very expensive but a wonderful place with views of the new york public library and the beautiful expanse of madison avenue. our reservation actually included two rooms. the fashion design room was the same basic configuration as the love room but was a bit larger. the love room has a lovely terrace overlooking madison and --nd. in lieu of the terrace the other .--- rooms have more floor space - very large in fact by nyc hotel standards. both of our rooms were very comfortable. the beds where plush and the linens seemingly new. finally because of horrible winter weather we had to leave our hotel a day early after the standard checkout time. the hotel staff was unbelievably helpful. the doorman braved the elements and knee-high deep snow and actually found us a cab. and the hotel desk clerk did not charge us for the last day of our stay. excellent service with no problems.',happy
id33419,' stayed at the chandler inn for a business trip and it was perfect for our purposes--clean comfortable rooms (love that the windows open) immaculate (if small) bathrooms an easy walk to all the places we needed to go close to the t and good coffee nearby. great price too. will definitely stay there again when in boston for business or personal travel.',happy
id33420,' every time i have stayed here - - - times a year it has been a delightful experience. great food and friendly helpful respectful staff. it is close to clt and the south park mall and just off the interstate to be quiet and yet easy to find.',happy
id33421,' i stayed at the westin century plaza from the --th june -- till the -nd july -- to celebrate part of my honeymoon. i did not advise them but as soon as they got to know via the concierge they send me a champagne bottle up to the room for free. the concierge were really helpful and very kind whenever we needed directions or places to visit. the room was done up really nicely and room service was up at the room within --mins of calling. keep up the good work. i will surely return.',happy
id33422,' brilliant hotel really liked the climate control opening window [--rd floor!] neat safe controlled by our credit cards very secure keyless entry ultra smooth and fast lifts everything worked staff were friendly and helpful. even though our - nights in the crowne plaza was the result of about -- years of saving prior to buying our extravaganza to see neil young at the nearby radio city music hall [all three nyc concerts] it was totally worth the little bit extra we paid for this standard of accommodation. our mid march ---- holiday began with over -- hours in a qantas jumbo and it was excellent to have a courteous reception the benefit of a room upgrade [without request] which faced east and over looked times sq! if we had to find a grievance possibly the two double beds were a little soft for our liking [how trivial]! hope to go back some day maybe if we do the cp will be our only choice.',happy
id33423,' i just stayed at the hamilton in their refurbished rooms and they are fantastic. the bed was so comfortable and luxurious. the staff were very friendly and helpful especially when we needed assistance on recommendations for restaurants. the hotel is well located for the convention center metro and all the sites of dc. i will definitely stay again. thanks everyone.',happy
id33424,' easy to find right next to the highway. denny is is on-site so food is not a problem. the grounds were well kept and clean. the staff was pleasant and helpful. room ammeneties were standard the tv remote worked bed & pillows were comfortable. *there is no elevator so be preparred to possibly tote all your stuff upstairs. *the parking lot is t-i-g-h-t... much of it is accessably only through a driveway that has a very very low overhead clearance. also since denny is is right in the middle of the hotel is parking lot there is lots (lots) of in & out traffic. along with the traffic comes lots of people milling around talking lots of car doors being slammed that sort of thing. *internet connectivity was very poor. *hot water was actually er warm water. fortunately just warm enough to shower. *traffic noise was pretty extreme all day & night because they are located at a very busy intersection and directly next to the highway.',not_happy
id33425,' my husband and i stayed at the brexton this past weekend and i have to say i am mystified by all of the rave reviews. if this is #- hotel in baltimore that is not very encouraging. we stayed in a king suite on the -th floor; i was told when booking was one of the nicest rooms. well the room was just okay. it was clean but pretty devoid of personality with low ceilings and not much light. it felt like an attic. everything (the linens the microsuede couch) seemed relatively new but still felt outdated like it had been sitting the clearance bin at marshall is for three years and finally found a home at this hotel. but whatever. so it is not the coolest place in the world. i can live with that. what bothered me more was the service. when we arrived i walked into the bathroom and it smelled very strongly of cigarette smoke. i walked out and said nothing about it but a few minutes later my husband commented on the same thing -- that the bathroom smelled like smoke. upon check-in i had been given a form that was very explicit in saying that it was a smoke-free hotel and we would be charged $--- for any smoking in the room (which wasnt an issue -- we are nonsmokers and allergic to cigarette smoke) so it was mystifying that there would be any smoke in the hotel. i called down to the front desk and she said she would investigate to see if anyone was smoking in a nearby room. she offered to move us to a smaller room (i cant imagine what that would have looked like) which we declined as the smell seemed isolated to the bathroom. she also said she would give us some odor neutralizer for the problem. it seemed she was implying that i should spray down the bathroom myself though this was never made explicit. i explained that we were leaving the hotel to grab some lunch but that she could feel free to access our room while we were gone to try to solve the problem. when we returned about an hour later the room smelled strongly of scented fragrance spray which is very different from neutralizing spray. ugh. it smelled even worse than before. we quickly headed out to our next function grateful to escape the room. later that night we came back to our room with a bottle of wine in hand. my husband asked the front desk for a bottle opener and they said they didnt have one. at a hotel. no bottle opener. i mean are you kidding? a wine opener would cost them less than $--. they suggested he walk over to the bar across the street and ask them to open it for us. she made it sound like this is something that they do all the time (ask guests to go across the street and have their wine bottles opened by the bar) which again begs the question: why dont they simply have bottle openers at the hotel? so he walked over to the bar and they opened the bottle (though the bartender definitely made fun of him). it was just one the silliest most mystifying moments of customer service idiocy weve ever experienced. as another reviewer said the two women who worked the front desk were always pleasant and smiling but they seemed to have no problem-solving skills whatsoever. the lights are on but no one is home. so no i do not recommend this hotel. i like boutique hotels as a rule and prefer them over chains as they tend to have charm and a feeling of specialness but in this instance there was none of the hoped-for charm (except for the exterior of the building which is quite lovely) and a complete lack of any customer-service known-how. pick someplace else!',not_happy
id33426,' i have recently returned from a stay (--th and --th august) in the casablanca and was mostly very impressed. as all the previous reviewers have mentioned the location is perfect for tourists a few paces from the manic mayhem of times square yet this place acts as a complete oasis and retreat from the full on experience of the new york tourist is most central hotel. the room was reasonably small and overlooked a small inner courtyard we had a perfect sleep each night although we were right next to an elevator and i was impressed with the standard of fixtures furniture and cleanliness. rick is cafe alone was worth a fortune to us as this is new york you spend a lot of time sight-seeing and shopping and it was a major boost to be able to return to the room and dump bags from the latest shopping spree and be able to pick up a tea or coffee with a danish pastry as many times as you like. this alone we reckoned was almost worth the cost of the room and my wife highly recommends the hazelnut coffee which was available on tap. the staff are extremely attentive and very friendly not able to do enough to ensure your stay is pleasurable. due to hurricane irene we had to curtail our new york visit by - days and bring our visit to an end two days early but the manager was very understanding of our predicament and allowed us to check out - days early without any penalty. im not certain exactly where we stood over this cancellation form a financial point of view but it didnt become an issue as the manager immediately said we could cancel without forfeiting any further cost. i must however mention that i found myself bitten to pieces by some sort of bug with a dozen or so enormous bites on my arms legs and face and to confirm my suspicions my doctor says theyve come from bed bugs. i havent stayed in any bed other than the one in casablanca and so in spite of everything appearing to be perfect i can come to no other assumption than they were from here. ive emailed management to ask for their response and can only hope that they will ensure this room is thoroughly cleaned. i would still recommend staying at this hotel',happy
id33427,' we stayed at heartbreak hotel all the staff were helpful and friendly our room was clean the maids come in every day including weekends we went to graceland on vip package it was really nice to see everything in graceland including gold discs boots its well worth going to graceland memphis zoo is also a nice day out and cheap to get in beale street is also good with all the live bands the gibson factory is good',happy
id33428,' booked with a group for shooting venue. cleaning comfy rooms. good pillows & towels. coffee -- hrs. fine breakfast. gas station-c store adjacent. - computers for use. would stay there again in a heartbeat !',happy
id33429,' thoroughly enjoyed my stay at the four seasons hotel: outstanding service delicious food fantastic spa. my executive suite was well appointed without being over done. location was within sky-walking distance to the houston center eatery and mall. this was my first stay at a four seasons but certainly not my last!',happy
id33430,' the hotel for the price is good bed was comfortable as a disabled person access on ground floor was good room itself fine for people with disabilities. despite being on the main road once inside room could not hear the traffic outside! nice and centrally located - minute walk to the grove and farmers market. my only moan is with the reception staff who totally lacked any form of customer service there was a confusion on my part regarding payment at check in the lady made me feel really awful. a few times during my stay i had cause to ask her for some local information well youd think id asked her to take me there ! so bad ! im a senior customer service advisor and i was disgusted by her whole attitude and i would have to think twice about staying there. if the same woman was in check in and her attitude was as bad then i would just walk away. they are quick to take your money - but wont give the service.',not_happy
id33431,' spent the night (july - ----) at this courtyard in memphis. rooms were pretty clean buffet breakfast was great. service was average. stayed in room ---. this room is across the street from the train track. it seemed like a train came by every hour. i remember counting at least - or - throughout the night. each time a train passed it felt and sounded as if it was coming through our room. otherwise the stay was good. just didnt get enough sleep. i stayed here - or - years earlier but do not remember the trains..i believe i was on the other side of the building. ask for a room away from the train track..otherwise....you will not get much sleep.',not_happy
id33432,' the place is old and some of the rooms are cramped but the travelodge at the presidio is a bargain in an very expensive city. the front desk personnel are all a+ people and the location near the presidio is relatively quiet. the free parking is a huge plus and the free i-net is fast. the breakfast is adequate but the dining area cannot handle more than about a dozen folks. all in all a very good place to stay.',happy
id33433,' used hilton honors points for a nights stay prior to an early flight. very quick and easy drive to the airport ( -- minutes ) located right of the highway with multiple places to eat within a few minutes ( you can even walk ) - nice pool and facilites - very nice room ( no fridge ) staff are very nice and efficient and a very nice hotel.',happy
id33434,' stayed - nights at this hotel. whilst our room was a bit on the small side it was clean and comfortable and in my opinion fit for purpose. the staff with a few exceptions were extremely courteous and helpful and nothing was too much trouble it was also in a great location for empire state building times square and many other attractions.',happy
id33435,' we stayed here the last weekend in feb ----. this was a good hotel. albeit far from the action we got a great rate at the hotel for $-- per night for a double. it is california; you have to drive anyway! why not stay in a decent hotel which is nice. watch out for the breakfast as it can get expensive. but this is located close to quite a few shops. the staff is quite friendly and courteous; they remembered our every need and were great with directions. ill stay here again if i have cause to be close to sd.',happy
id33436,' this hotel is about -- minutes from dia and fairly easy to find. the room design was decent and the beds were comfortable. the hotel was fairly quiet but you could hear the guy upstairs walking around. the biggest complaint was that the room was not cleaned well. there was dust on some flat surfaces and the corners looked like they hadnt been vacuumed in a while.',not_happy
id33437,' lovely old hotel in downtown denver great location centrally located. close to the mall shuttle so really close to everything downtown. you get lots included with your stay: great extensive hot breakfast evening wine-beer (would be nice if they had just some little snack to go with) and cookies-milk-coffee in evening. a car to drive you around if you need it and very nice valet service. all the staff super friendly and helpful. except one irritation; asked at desk if other options than to valet park and was told simply no. later found out others parked at nearby garage for $-- a night; could have saved $-- significant difference. beds very comfy room very clean and up-to-date except again one thing: lifted toilet lid and seat was all chipped up; at first thought it was dirty a big turn-off. an easy fix to make the bathroom top-notch. nice products in bathroom. would have been nice to have a fridge in room; friends w-other rooms had one. something odd (maybe or maybe this is like other hotels?); we asked for - queen beds instead of a king and had to pay over $-- more than our friends who had king rooms that were suites. intenet a tad slow. only one floor with ice machine but that room also had a microwave and some washer-dryers and vending nice amenities. overall a very nice stay would definitely recommend; just a few picky things as mentioned.',happy
id33438,' its a great location close to shopping park. riverwalk navy pier etc. but it was a bit pricey . the swissotel and hyatt are in the same spot for considerably less money. there is a firehouse right across the street and they go out quite often. the consierce was extremely helpful and their cheeseburger is to die for.',happy
id33439,' booked this hotel for a first trip to new york and was not disappointed. rooms we had had views of the manhattan skyline & empire state building. located in the heart of chelsea walkingd distance to the subway high line restaurants and bars. the pool is lovely and just what is needed after a day stomping around the city sights. pool parties and club nights held most nights - less busy monday-wednesday - this just adds to the trendy feel. we found staff charming courteous and attentive.',happy
id33440,' went to heartbreak hotel for - nights on -th april great location across from graceland - but not near any other attractions. great complimentary airport bus and bus is to beale street ( make sure you are --mins earlier than they tell you for pick as they do not wait and the buses get crowded) breakfast was great ( and for free) . the hotel room we had was very nice - the only thing was there were no decent restuarants near by but we did enjoy out stay!',not_happy
id33441,' admittedly i was staying on a free night certificate along with a second room for my parents however i was always of the mindset that as you gain status within priority club that the hotels took your stays a little more seriously in an effort to keep you coming back to their brand. the valet that took our car was great - things went downhill after that. we tried to check in around noon and were told we would be called as soon as our rooms were available. we were slated to go to a show at -:-- so we figured getting a room after the -pm check-in time would be no problem so we would explore the city and come back to get ready. at -:-- we had heard nothing and went back to check and to get ready. still no rooms available. the staff seemed to be put off that i would bother them about getting my room after the prescribed check in time. we finally got our first of two rooms at -:-- giving us time to have a shared experience with my parents in getting ready and made our show. the rooms themselves were clean and we did end up with our second room after the show. we did not apparently warrant a mini-bar in our room (the second one) though my parents at least had one. location was obviously good but also was a likely reason for the service concerns - being in a high demand location means you will have at least some level of clientele regardless of how some are treated. the long term concern for us was the lack of concern shown by the staff. then again how often can you say the highlight of your stay was the valet!',not_happy
id33442,' we spent a week at the river inn and thoroughly enjoyed our stay. its location in foggy bottom residential area is convenient and ideal for the tourist and business traveller. the appartment hotel concept worked out great and we were able to enjoy --- meals a day in our room and avoid to much restaurant fare. it is just a couple of minutes walk from the metro and - grocery stores. ----- min from lincoln memorial. our only disappointment was in the bicycles available for free ... you get what you pay for! but that is minor. the river inn was a big part of the reasn why our visit in washington was so enjoyable.',happy
id33443,' madonna slept here. at least that is what we were told. she stayed there during superbowl week. view of the river from the top floor was spectacular! we did the room and breakfast which proved a good value. eating towards the healthy end of the spectrum was easy. ripe fruit smoked salmon yogurt and decent granola. if you prefer you can do made to order omlet eggs bacon and sausage. all staff came from the marriott mold. my wife is a quilter; the concierge recommended a cute little shop near downtown. great place - crimson tate; unusual fabric. if you are looking for a bit more upscale lodging with above average service this is the place.',happy
id33444,' ive stayed at the london approximately -- times over the past few years. the rooms are fantastic. each room is a suite with a large working area separated by a door to the bedroom. the bathroom is great too with an excellent shower. the furnishings are lovely the bed is so so comfortable. it can be pricey but you can get really good deals especially mid-week. the location is great if you need to be in midtown. the people are remarkably friendly for such a trendy place - they always smile and welcome me back at the front desk. bottom line: i have no complaints about this hotel. it is near-ritz quality and generally much more affordable (but not inexpensive).',happy
id33445,' this is not a first class riverwalk motel however we were pleasantly surprised. we were on the third floor. when we checked in the front desk informed us that the elevator in our corner of the motel wasnt working. they insisted on carrying our luggage up - flights of stairs. i declined but they wouldnt take no for an answer. i did give him a nice tip but i was quite impressed. it took a day or two to get the elevator fixed but we prefer stairs so we didnt mind. the trolly is right accross the street and extremely convenient and inexpensive. we did not eat at the motel because of all of the other options that are in san antonio. we stayed here for - nights and were so busy seeing the sights that we only visited the pool one time. the pool area is above average. i dont know if it is a seasonal situation or what but do not park under trees. i have never seen cars so covered with bird crap! since it was not our car it was hilarous! i wish i would have taken a picture.',not_happy
id33446,' we had a very nice stay. the room was (executive suite) spacious and modern. the gym pool hot tub and sauna were all nice. the breakfast buffet was a real nice add on. the staff was friendly. it was a bit of a walk to the white house especially considering the wind but it was not terrible. i found the hotel very kid friendly and highly recommend it.',happy
id33447,' if you want a clean spacious room kitchen good bed and shower at an affordable price this is your place. if you want a workout room a mint on your pillow room service and a swimming pool this is not your place. the manager went over and above her job to make sure we were comfortable and had everything we needed.',happy
id33448,' i enjoy my stays at the red lion hotel. i have been staying at this location for the past - years and there has never been a stay that i was not pleased with the accommodations. the beautifully appointed rooms are fair in size for a downtown high rise hotel. everything is spotless modern and comfortable. the location is perfect...a few blocks to pikes market...and a few more to the ferries.',happy
id33449,' recently visited nyc for business. booked at the standard and extended trip entirely on my experience at hotel. loved it and location. best staff at a hotel ive ever had the pleasure of encountering.highly recommend.',happy
id33450,' perfect hotel for our - day trip we loved this hotel. huge rooms with - double beds clean and quiet. the reception staff were excellent nothing was ever to much trouble they were to change money for the phone give directions store luggage they were great. the hotel was in a great location ---- mins walk from times square but in a quiet spot. a tube station directly outside which was a great help. we felt very safe walking back to our hotel everynight there were a number of great cafes nearby for breakfast no need to book the hotel breakfast. would stay again and recomment to anyone.',happy
id33451,' we were so fortunate to find the laquinta on lakeline drive in austin-cedar park. my wife had made a reservation for three nights but somehow had cancelled it. but the manager on duty made it right--gave us a room identical to the one we booked and at almost the same price wed originally booked it for. the breakfast every morning was excellent-waffles eggs sausage biscuits and gravy toast juice--it was all hot and fresh. the staff was so courteous and went above and beyond to make the trip relaxing and special. we would recommend this hotel to anyone we know. it is worth the trip!',happy
id33452,' this overpriced resort was par with a badly run motel - at best. only stayed here because of a conference nearby would not stay here again. our room had a view of the parking lot with freeway noise all night other rooms dont offer much better views or noise buffer. walls are also incredibly thin we heard conversations from the next room as if the guests were in our room with us. hotel charged us for every nickel & dime - internet parking even breakfast! service was also very poor: loud neighbors were ignored by management (made worse with paper thin walls) had to wait for -- minutes to get my key when checking in and we got no help with the internet - which turned out to just be spotty but if you are going to charge for it how about some service? the decor is ugly the tv was old and broken there was a giant roach at our door in the morning we had to pay for the most basic things and didnt get good service even then (e.g. lame greasy breakfast broken internet etc.). if you need to be near here please go to any of the hotels down the street youll get a lot more for your money.',not_happy
id33453,' we really enjoyed our stay at the royalton. staff were very friendly and helpful. we were upgraded when we checked in and the room blew us away - fireplace huge bath with a great shower mega bar! the hotel is very hip chic modern fun and unpretentious....a great combo. if im going to nitpick id say the rooms could use a full size mirror and more power outlets...but these are fairly minor and i can definitely overlook these minor flaws as the staff and room more than make up for it. definitely recommend and would defintely go back. thanks!',happy
id33454,' this is a kimpton - friendly staff environmentally conscious inclusive etc.. and this is a wonderful hotel. nice to sit and have wine and olives (wine hour) in the beautiful lobby at - pm and nice to swim in the outdoor magical pool in the summer. the restaurants nearby and in dupont circle are perfect.',happy
id33455,' we being two adults stayed in san francisco in ---- at the inn at union square at --- post st..and this one is about --- blocks farther away from union square but easy to walk. we chose it because they said it was spacious and that it was! inn at union square was beautiful but claustrophobic and we had faced a wall. this time we chose a junior suite and it was fabulous.we had a huge room with a desk a table and - chairs in the bay window a kitchenette with a sink microwave and well stocked honour bar which was reasonably priced. the bathroom was huge with a bidet and large jacuzzi tub. the wine and cheese was very nice in the late afternoon but the breakfast was sparse to say the least. also the pillows could do to be replaced with. softer ones. we were extremely pleased and would highly recommend a junior suite.',happy
id33456,' small room but everything clean & room well appointed. arrived ny on njtransit. walked the - blocks to hotel to save $-- daily parking fee.',happy
id33457,' my wife and i stayed at the hotel drisco on the first part of our honeymoon and we found the hotel excellent. the room felt modern and was made up to a very high standard. the hotel is set in a very quiet (and obviously very expensive) part of san francisco and it is quick easy and cheap to get into the centre of the city using the numerous public muni buses that depart from a couple of blocks away. the little extras are what set the hotel apart. every morning we had a complimentary paper hanging from our door. there was free dsl internet access in every room. the breakfasts were delicious with freshly pressed orange juice. the complimentary wine and cheese between -pm and -pm every evening was excellent and gave us the opportunity to question the hosts about what we should be doing and seeing. we really enjoyed our time is hotel drisco thanks',happy
id33458,' i only had a short stay in la for business and decided to stay at the sofitel as l had never stayed at this hotel previously. it is located directly across the road from beverly shopping centre so it is definately a convenient location for some shopping. l believe there are other hotels in better locations(ie santa monica) with better views(the view from my room was basically the shopping centre). i stayed in an executive suite and the room was decent. it was slightly smaller than l expected..the suite photos shown on the internet show a larger lounge room however my lounge area was quite small. the balcony was overlooking the street and the beverly centre. the bedroom was large clean comfortable and nicely decorated. the bathrooms were decent sized with a tv above the bath - very nice. the room service was very prompt and the food was delicious. the staff are very professional and very eager to please - great service! i would not stay at this hotel again as l prefer to try new hotels in different locations however l would recommend it to others.',not_happy
id33459,' this embassy suites location is in dire need of a renovation. the room i had was clean but very worn. the tv is are at least -- years old and there is no in room mini-bar. one of my biggest problems was that this is the first business oriented hotel that i have stayed at with such a restrictive firewall policy that i could not use my vpn or my webmail. now this might seem like a nit to some but for someone whose business lives and dies by email this is no little thing. other info: --the king bed was on the soft side --there were plenty of pillows but not enough blankets (it was in the thirties when i stayed) --it is very quiet --the indoor pool looked nice (i didnt use it)',not_happy
id33460,' pleasently surprised by the quality of the hotel wolcott after reading the reviews on trip advisor. stayed in the standard twin room (non-smoking -rd floor facing the street). the room was quite spacious! definitely request for room# ---. overall the room and bathroom are both clean. the hotel staff are friendly and accomodating. the complimentary coffee and muffin are decent. if one prefer there is a dunkin donuts across the street from the hotel. the hotel is in close proximity to the subway shops and major attractions (notably the empire state building). i will definitely stay at the hotel wolcott again!:)',happy
id33461,' you can hear normal conversations in the room beside you. the hotel is very nice and in a great location but its ridiculous that you can hear everything......what a poor design!!',happy
id33462,' the days inn north is a perfect hotel. it is in a great location low rates very clean wonderfully attentive staff and a - foot deep swimming pool. the hotel also offers a free breakfast of cereal fruits muffins toast coffee and tea. i would go back without hesitation.',happy
id33463,' we booked this property due to the consistently good reviews it received on tripadvisor. what we found was a very mixed story. it is true that there are some unique positives here such as: the large family suite for my family of -; free parking; free breakfast items; and the central location. we found it very difficult to find a suitable room in sf that fit - people and this hotel did fill this requirement. the problems that we found with our room (#---) did take away from our sf experience though. my wife is dust allergies started acting up after only - minutes in the room. maintenance issues were everywhere. the toilet tank was persistently leaking into the bowl. there were - large brown stains on the sofa bed mattress where my - year old was to spend the night (the manager did bring in a cot after our request). the wallpaper was peeling. the carpet badly needs to be replaced. the wetbar-kitchen cabinet door was broken and tiles were missing. there were circular water stains on the top of the tv in the bedroom. there were holes in both the sheet and blanket in one of the bedroom beds. there were whiteish stains on the chairs around the coffee table. the white doors to both the bedroom and bathroom were grimy. the soundproofing is poor--the pounding noise from the people upstairs as they walked around their room was amazingly loud and drove us from our sleep on - of the - nights we were there. yes the breakfast is free but it consisted of donuts danish and other sugary items--no bagels cereals milk juice or other healthy choices. as nice and as helpful as the managers were i cant understand why someone would let a hotel room get to this stage of neglect. the maids seemed to do the best they could but the problems are surely beyond their scope of work. surprisingly it seems that for $---- or less all the issues of this room could be fixed making a world of difference for the traveler. it is just so unnerving to find yourself in a hotel room that feels unclean and disregarded especially when children are brought along.',not_happy
id33464,' i chose the loews as an alternative to staying at the marriott across the street where my conference was taking place. for the same rate the setting was more modern and upscale the rooms are bigger and the views (from my room at least) were fantastic. i booked a promotional rate that included a corner room (luxury king) plus a food & beverage credit. at --- square feet the room felt just the right size for one person. large paneled windows on two walls provided great views of the city from the --th floor. service throughout my five day stay was efficient and friendly and i encountered no problems. ordered room service twice; the food quality was good and delivery was as promised. i ate one meal in the restaurant which was also quite good. bartenders were very friendly and helpful. the room was clean and furnished in modern style. there was a small refrigerator for guest use (not stocked presumably was formerly a minibar). bathroom was nothing out of the ordinary well lit but on the small side. internet access is wireless only but there was an access point right in the room so signal strength was not a problem. i did have repeated trouble connecting but unsure if this was a problem with my equipment or theirs. internet is $---day or free for blue-level youfirst members. the health club-fitness center is on the -th floor with free access to guests. it is very large and well equipped; there are also large locker rooms with both sauna and steam rooms inside for you to use. there is also a narrow lap pool but no hot tub. valet parking is available on site presumably at a the high rates standard for downtown hotels. the septa --th street subway station entrance is across the street and the r- train to the airport has a station one block away at the gallery market place. other parking is available in multiple garages within a --- block radius for half the price. minor quibbles: the tv is old-style tube and fixed in the cabinet viewing angles are limited to the bed and chair. the clothes closet is small. the toilet paper dispenser in the bathroom is awkwardly placed and hard to reach. a special-menu pizza marketed on a card in the room was no longer available when i tried to order one (really how hard is it to pull these cards out of the rooms when the items go off-menu?) fyi this hotel accepts pets so if that is a problem for you request a non- pet room in advance. you may also encounter pets on the elevator. in short this hotel provides a great urban location with an upscale and hip atmosphere. not quite as pretentious as a w hotel but with the same sort of vibe.',happy
id33465,' after reading some of the reviews i was a little nervous about this property. after staying here i have no reservations about recommendig this property. my wife and i stayed here for a mini-vacation trip. i used marriott rewards points for a two-night stay. the hotel accomodated my request for a top-floor room--nice start to trip. check-in some smooth. front desk staff was very cordial and friendly. room was a nice size. we had a room with a view towards tryon st. room furnishings look recently upgraded to me. newer carpet nice flat screen tv and room was very clean. no problems with room. if anything bed was a little more firm than i like. for those driving in to uptown i would offer some driving directions. parking structure is on the -rd st side--which is a one-way. hotel sits on corner of -rd and s. tryon. if you are coming west on tryon turn left on -rd and garage will be on left. i think the directions mentioned something about coming up -th and then turning onto tryon. i thought hotel was going to be on right side of road. it was actually on left. maybe i messed up maybe directions were a little off. just remember corner of -rd and s. tryon. loved the uptown area in charlotte. we walked to eat dinner down at black finn in the epicenter area. loved walking around. i felt no safety issues. there is a lot going on in this area--lots of restaurants bars and night life possibilities. i think everyone can find something around here. uptown area was better than i expected. i would recomment this hotel. some other fyi is: did receive free wi-fi and paid $-- a day for parking.',happy
id33466,' we were recommended this hotel by a friend but were very disappointed. we had a large suite for - at over $--- a night. the quality of the bathroom was apalling. the bath was chipped in several places which was unhygenic and uncomfortable. we were provided with - towels for - people. a sink leaked all over our clothes we got no apology or compensation to launder the affected clothes. we would say however that the staff on the desk were friendly and helpful. the breakfasts were nice. however for the price we found it wanting.',not_happy
id33467,' stayed at this hotel march --rd prior to catching a cruise. the condition of this property was terrible and it was unkept. actually found a used-discarded condom and it is wrapper within the bed sheets. unfortunatley the condom nor the wrapper belonged to me. we booked this because of best western is reputation. i have lodged a complaint to best western about this incident.',not_happy
id33468,' my husband and i were in a tour of la with others and we voted this was the nicest of the places we ended up staying hands down! the employees were quick and eager to help and made sure we were comfy during brief stay. as a tip to other travelers if you crave excellent thai food there is a restaurant called kinnara that is less than a mile from hotel that wasnot a hole in the wall small but elegant actually the best thai food we ever encountered and great food presentation. the fried catfish is to die for! there is even a japanese s ushi place open til -am that we found terrific. wish they were all near our home. we will be returning soonto airtel cant wait.',happy
id33469,' if you need to be on the upper east side near ny presbyterian cornell or sloan-kettering this location at york and --nd is ideal though the busy street --nd entrance the fdr drive in front is heavy with traffic. we had a quiet corner room with spectacular views of the east river the --th st. bridge and the roosevelt island cable cars. the top floor restaurant-bar would give you these views if your room is not river side. room was clean and modern but a bit tight. two light bulbs were out but that was quickly corrected by staff. one day our room was not made up but that was also quickly corrected. for the price we thought it was a very good deal.',happy
id33470,' i have to say. .noah at the front desk. .very rude to my friend and i. i noticed a big difference between how we were treated versus other people who werent asian. get this. .neither of us are fobs. .ie.speak with an accent. here is how it went. .we came there. .and all my friend did was ask a simple question. are there bus lines running nearby? his nasty response. . of course there are. there was a long pause before he went to talk about the bus lines. .but he said of course there are . .in a of course there you idiot tone of voice. he answered our questions but in a smart-alecky tone of voice. .and to top it all off said youre welcome to us. .when he handed us the room keys. .as if were supposed to thank him for being an [--]. sure the other people that said exceptional service. .that is if youre white maybe youll get exceptional service. or just maybe non-asian.',not_happy
id33471,' bedrooms are very comfortable but a bit small. bathrooms are very clean but small. small closet. the cuisine in the art and soul restaurant is terrific but you pay for what you get. there is a fire station next door but we rarely heard any sirens; we were not woken by sirens. bottom line: great location cozy clean accomodations wonderful food great staff. tip: there is a nice sandwich shop diagonally across the street with early-late hours.',happy
id33472,' please do not stay at this hotel. i was verbally abused by the manager patrick who is a bully and a terrible hotel manager. when i spoke to him he became angry very quickly and at one stage he rose to his feet and threatened me. i suspect that he either has mental problems or is just very screwed up. nobody has ever spoken to me that never mind a hotel manager who is supposed to be serving you. this all happened on christmas morning which almost ruined my christmas day and my experience of new york. at the time i wondered whether i had made some cultural faux pas but after reading other reviews i realise now that he was looking for an excuse to get into a fight and abuse somebody so that he could feel superior. i am actually quite concerned for anybody who stays here that they may be physically attacked if they say the wrong thing. the hotel itself was nothing special and not worth the extra money we paid. our first room had wet carpet smelt bad and the heater hissed so loud we couldnt hear the television. furthermore we had paid extra for the isuperior room (our christmas treat) but this was clearly not the best room in the house as we soon discovered. the manager agreed to give us another room the next night but made us feel like he was doing us a favour every time we spoke to him. we also had problems with the internet however when i tried to speak to the manager he became extremely angry and insolent. i would highly recommend you steer clear of this hotel and i am surprised that this manager is still working here after my own experience and reading all these reports of people being abused. after the incident i felt extremely upset and also powerless since there is nobody to complain to.',not_happy
id33473,' my husband and i booked three nights at the dana as part of our honeymoon. i work for a travel agency and i read the reviews looked at pictures etc. everything seemed great and the price was right. we checked in and the front desk staff was really friendly and the main office was really nice! we were really excited to begin our stay in san diego. however we started the journey to our room we had a marina view. the place was gross!! the buildings looked like something out of a horror film with the doors on the outside. but we went in the room with an open mind. the room was tiny the bed was on wheels there was a sliding door to the bathroom with duct tape on the handle and there was a dead bug floating in some leftover water in our shower. in addition there was a gap of about --- inches from below the door where any sort of critter could get in. we decided to stay the night since we had already paid for it and cancel our reservations for the next - nights. it was the worst nights sleep i had. the pillows were old cheap and flat and the bed was one step up from sleeping on plywood. we could not wait to check out!!! we never ate at the hotel so i am not sure about the restaurants but the bathroom amenities were very nice. i am disappointed when i gave my honest review to the hotel i never heard anything back from them! i probably wouldnt have posted this review had a manager followed up with me!! definitely put up the money and stay at the del coronado that is what we did and it was absolutely perfect!',not_happy
id33474,' this hotel was fantastic it was in a great location only a few blocks away from union square and excellent value for money. the hotel was close to shops and restaurants. the hotel staff were very friendly and helpful and made our stay very memorable. the room in the hotel was excellent it was a fair size and was quiet. the room and bathroom were very clean. it was very warm when we were in san francisco and the room was still comfortable although it did not have air con it only had a ceiling fan. if we were to return to san francisco we would definately stay at this hotel again.',happy
id33475,' we just enjoyed three nights at hotel --. great location and service. my only complaint is that room doors tend to slam shut. at night one hears other people entering-leaving their rooms and the doors are loud. ben and mike concierge service were very helpful.',happy
id33476,' just got back from two nights in baltimore and we stayed at this hotel. i have to tell you for the price i cant imagine why anyone would stay anywhere else. the hotel is clean and conveniently located. it is literally - short blocks from the inner harbor. we could see the water and also the lights of camden yards from our room (note: i would not call this a water view hotel as the small bit of water we could see was just to the left of our stellar view of a parking garage). the rooms are small but comfortable and as i mentioned (and most important to me) very clean. yes there were a few things that were a bit tired (for example our shower curtain was torn in a few places and the carpet in the room was worn in a few spots) but nothing too major. and as i said the value is unbeatable....as was the staff who were all friendly and helpful. we will definitely return to baltimore suites.',happy
id33477,' im forced to stay here for work on occasion. never very enjoyable. the rooms smell stale - like too many have been smoking rooms in the distant past but at least they dont smell like smoke anymore. they are suites that have a kitchenette with plates fridge silverware - but it is basic stuff - laminate coil range almond fridge. there is not couch or feeling of a separate room. the ac unit a little loud - thermostat on wall didnt work - had to use controls on the unit. dont expect your bed made daily when they say weekly service they mean it no one will go in your room. the cleanliness is ok. seems a little dusty by the ac unit and the corners but at least it seems clean where it is important - bath and bed. tv is are old not flat screen or high def. carpet looks older than newer and repair where taking place in the hall. staff is helpful not exactly all smiles but not rude either. im not sure why one would choose to stay here unless they are getting a really good deal...',not_happy
id33478,' stayed here right before christmas. were very with our room the staff and it was in a fantastic location. will definitely stay there again.',happy
id33479,' just got back from - nights in nyc and this hotel exceeded our expectations. it is a new property so everything was nice comfortable and in working order. the staff were great -- very friendly and very helpful. it is in a great location -- both the east and west village are just a couple of blocks away. if youre a hang out in the room on vacation person then you might want to go a little more upscale. but if youre a im in nyc want a comfy bed clean shower great location to hang my clothes while i go explore person then you cant go wrong. two local restaurant recommendations are aqua grill (go for champagne and oysters at lunch) and johns pizza on bleeker street (coal-fired ovens since ----!). also if youre a music lover check out city winery which is - block away and is a great venue. and the nyc fire museum is just - blocks away and a fun place to kill an hour or so. we used marriott points (love my marriott visa card!) so the room expense didnt come into play.',happy
id33480,' just spent - nights at the hilton new york and had a great experience. family of - - double beds..plenty of room for all of us to move about in the room. comfortable beds and pillows. small bathroom but nothing we couldnt deal with. good housekeeping service. asked for a floor that had been remodeled and away from the elevators...we were on the --th floor in a corner room. no noise. we didnt eat at any of the on-site restaurants - though there are a few. we did arrive in the morning so we checked in and had our bags checked($-.-- per bag) until we could check in our room. we just went sight-seeing until after - p.m. we were also allowed a late check out - - p.m. the kids loved the hotel. we enjoyed it and would definitely stay there again.',happy
id33481,' we booked this hotel online thru expedia to get a better rate. we booked three rooms for three nights asking for twins. well two of the rooms had king beds which they would not change apparently booking through expedia gets you a room not the one you actually book. they were extremely unhelpful with this. not a single apology or any kind of help to rectify our situation. the room itself is dire. i have stayed in some dumps but at least they were cheap - this place has blood on walls ripped wall paper filthy stains eminating from the air conditioning vent. the elevator was hit or miss i took the stairs as much as i took the elevator. the carpet was hideous it seriously needs a good cleaning - i wouldnt walk around barefoot. in addition our phone didnt work consistently it managed to get through about --% of the time. i think that the location of this hotel is ideal (right around the corner from filene is and the cheesecake factory) and now that starwood has taken it on i would hope that they would put some money into cleaning it. in the meantime i would not recommed it to anyone but take the time to find something more suitable from a hygeine standpoint.',not_happy
id33482,' we stayed at the squaw peak hilton for - nights after having stayed there a few years ago. again we had a very good experience. they seem to be doing renovations on the property but we were unaffected by any of it. the rooms are a suite style which is great if you are like my husband and i and dont want to necessarily go to sleep at the same time. the bed-pillows were very comfortable and the room was clean and free of any sort of scents-odors. we had family coming in from london and requested a room in the same building. they put us - doors down from one another which was very much appreciated. i loved the individual service coffee maker (which makes great coffee!). we didnt use the pool-fitness facility this trip but have gone to the pool in the past and it is great. would definitely stay here again.',happy
id33483,' great property. definitely not at true luxury property but still really stellar. nice design for the building inside and out helps from the start. the bedding is very comfortable the roll-out desk a smart touch and the restaurant was what i expected (really nice but not spectacular). overall things were clean neat of decent quality and nice to look at. the only drawback was the lack of a bathtub; it was a really nice shower but i just prefer a nice long bath.',happy
id33484,' so many places to eat-walk too. room was nice and big. basic set up. hotel is old but clean. beds were nice and so were the pillows. our room was right next to the cable train. kind of loud at times. didnt check out the pool...but it looked nice.',happy
id33485,' for my daughter is --th birthday we took a trip to nyc and stayed @ the casablanca for - nights in september. the casablanca was truly a highlight of our trip. as we were first time travelers to ny we had many questions & the staff were amazingly helpful. we literally called them from the ferry boat for directions. the beds & linens were out of this world (were still waiting to order our own sheets from their linen company.) the food was great & having snacks & coffee available during the day was a wonderful treat. we were always greeted with a smile and we always felt very safe. as a mother-daughter duo who stood out as tourists coming home to the casablanca every evening was a treasure! well always stay here!!! dont pass this up because it is small - you know what they say good things come in small packages. this hotel is the best! it makes me miss it when i read these reviews!',happy
id33486,' we stayed in the fitzpatricks in jan --. i have to admit we expected more after all the hype we read. it is a lovely friendly hotel and the staff are extremely attentive but the hotel itself is small enough. the food is quite nice in the restaurant (breakfast very expensive though go to any of the delis nearby) but the bar is too small. the rooms were nice enough but as a previous reviewer has said we could have stayed in the waldorf for the same price and regretfully we didnt. the waldorf would have been much more central as well. the hightlight of our stay was we shared the lift one morning from the -th floor with phil coulter! overall i would stay again if the waldorf or sheraton manhattan was not available.',not_happy
id33487,' i just recently returned from columbus where i spent - nights in this hotel. the location was satisfactory being just off the interstate and within walking distant to walmart cracker barrel and several other restaurants. it took about -- minutes to drive into columbus and traffic was not a problem unless it was during rush hour. the staff was pleasant and our room was well kept however the hvac unit continually needed adjusting. it was difficult to keep the room at an ambient temperature. breakfast was so-so. nothing to rave about just typical fare. the walls are a little thin. on one particular night i had to leave the tv on to drown out the gentlemen next door who was having a disagreement with his significant other on the telephone until well past -:-- in the morning. overall i would like to give this a little better score but the breakfast noise and hvac unit keep me from doing so.',not_happy
id33488,' we stayed at hotel carlton from february ----- after securing a very reasonable off season rate and really enjoyed our stay. we were in san francisco to see and enjoy the city not for a hotel experience. we werent looking to stay at a hotel with over the top amenities and services. having stayed in other city locations i knew this would be an older building with the usual thinner walls smaller rooms etc. but i was pleasantly surprised...we had reserved a deluxe room (recently remodeled) which was on the -th floor. not a huge room but comfortable beds (slightly firm) a side chair dresser flat screen tv a huge closet (with iron ironing board small safe and blow dryer) and an average size bath (but with nice large bath towels and a shelf to place your toiletries). our visit coincided with some of the coldest temps of the season. the heat was just fine; we could find no way to adjust it but as we prefer a colder room to sleep we didnt use a blanket and kept the ceiling fan on. i always sleep with ear plugs while traveling but before going to bed you could hear some noise from the guests next door but it would not have kept me up at night. there is some city noise but that too is expected given the location (and being on the -th floor helped). the beds were comfortable the room was clean and everyone associated with the hotel were more than helpful. the lobby was somewhat small but filled with plenty of seating and a fire in the fireplace needed during the chilly days of our visit. i saw in another review a comment regarding bedbugs. i check for bedbugs at every hotel we stay at; there was no evidence of any on our mattresses. i always wipe knobs handles switches flat surfaces etc. down with lysol wipes. no dirt-grim on any of the wipes. our room was promptly serviced each day and we had no concerns with our room. i cant say enough about the front desk...so very helpful. restaurant suggestions (all were very good) help with muni held our luggage on our last day and they even called our car rental company to help us make some changes with our rental that we picked up the day prior to checking out. we used the valet parking for one night $-- but it was in a safe enclosed location and it was convenient. we had no issues with the location; a few blocks away from union square easy access to muni and numerous restaurants in the area. the tenderloin is just blocks south but we never went into the area and never had any problems even when we were out at night walking in the area. we enjoyed the experience outside of the chain hotels. we feel like we received a great value especially for a hotel in san francisco. should we visit the city again we will stay at the hotel carlton and will recommend it to our friends.',happy
id33489,' stayed at hampton inn camden yards for the opening day orioles-yankees game earlier this month. i had gotten an email in advance with special directions-parking information in light of street closures in connection with the game which was a big help. as we got closer to the hotel from the highway it looked like there would be no way to get through but just as the directions said we were able to get past the barriers and throngs of fans there for the game and pull right up to the hotel. the staff of the hotel was most helpful in allowing us in and then parking the car to let us check in. the hotel is right across from the ballpark and our room overlooked the stadium though the building is not high enough to see the field (which the hilton inn next door would be able to do). even though the room was that close to the crowds below the noise level was not a problem. the hotel still looks new and the room was clean and good sized with comfortable beds and especially good pillows. free breakfast the next morning was great fresh food and even with a self-service waffle maker. the ability to get to-from i--- is a plus as the hotel is only - blocks from the entrance-exit ramp and easy to access. walking to the inner harbor is a bit far especially in cold or rainy weather but probably a pleasant (-- minute or so) walk when it is nice out. given reasonable room rates this hotel is a keeper.',happy
id33490,' this hotel has only been open for a month and after my stay im not sure it will survive another month. after checking in we had to move rooms - times. the -st already contained naked guests when we opened the door door #- had no air conditioning and door # was not ada accessible like i had booked. finally stayed in -th room but was not truly accessible due to ill equipped shower facilities. while beginning to settle in i find out that this hotel has zero amenities. there is vending whatsoever no ice machines no business center no bar no safes no robes the fitness center is - blocks away and costs $-- and if you have medication or bottles any thing that needs refrigeration due to a special diet forget about staying here none of the rooms have a refrigerator. the front door is also about -- feet from a busy corner with a subway stop. which while convenient presents some security issues since you dont need a guest key to access the building late at night or.the elevator. later on i checked my bank account and realized the hotel had charged thevwrong .amount. i went to the front desk and explained all these problems and the extremely apologetic night auditor said he wished he could something for me in terms of compensation but i would have to speak to jose urraca the general manager at -am and that he would give him all the information and have him call me as soon as he was in. he still was not there @ -pm when i left. he still has not contacted me and i have since left multiple more messages since my stay last weekend and have not been contacted. this hotel is definitely lacking in every department. it is a complete waste of space and could be a much much more accommodating and aesily luxurious with minimal extra effort but is presently an overpriced glorified hostel. do not stay there its a joke.',not_happy
id33491,' we took a quick overnight trip to dallas to play at speed zone which is conveniently located .- mile from this hotel. i have always enjoyed lq inn & suites and expected similar quality. this hotel did not measure up to the experiences ive had before with lq inn & suites. the first room we were sent to was on the bottom floor. upon opening the door we were hit in the face with an overwhelming smell of moth balls and mildew. it was awful. my --year-old who is uncontrollably giddy to be at a hotel even balked at the smell and protested that she could not sleep here. we went back to front desk and the very polite desk clerk gladly put us in another room on the second floor. she was very friendly and helpful which always makes dealing with negative situations more pleasant. the second room was fine though very cramped. this room was much smaller than any standard double queen rooms ive stayed in. the beds were comfy and the room was clean so we could deal with the tight quarters. my kids sat on the floor at some point and complained of their shorts being wet when they got up. turns out the carpeting throughout the entire room was damp. maybe the floors had been steam cleaned? i dont know. the most disappointing part of all was the pool. the pump wasnt even running and the water was greenish and cloudy. my kids were suited up and had goggles on desperate to get in. we swam less than -- minutes. it was just gross. the kids couldnt see underwater with their goggles anyway. it was too cloudy. my husband complained about that as well to the desk clerk. same girl. so nice hated to complain again. she offered to let us swim at a nearby sister hotel. we did not do that as it was not very convenient and we had other plans for the day. it was a nice offer though. would have been better to have had a clean pool on site. breakfast the next morning was great and the dining area was very clean. overall the stay was decent could have been worse but definitely could have been better.',not_happy
id33492,' well where to start. we booked this room because of the location being in downtown san diego and somewhat close to the house of blues. the parking is right off the street and is easily missed unless you are looking for it. valet only and no other option. i do not believe there is any in and out as well. the hotel check-in was slow and painful. at the time i was a hilton hhonor platinum member but received no thank you or anything of that nature when checking in nor my comp upgrades. the room was a basic suite but nothing great small and fairly uncomfortable rooms. also they provide ear plugs due to the rail line that is right outside we would have booked another location if we had known this fact. thankfully no trains or anything came through as it was a sunday night-monday morning. the room also had an issue with the hot water. not only in the sink but the tub as well. upon complaining there were multiple issues with the bill. i was somehow charged for the - liter of water that is provided in each room automatically without knowing it until i reviewed the bill. the water was not touched by anyone. they also took the parking charge off due to the hot water issue but it took several weeks with hotel management to resolve the complaints. being a hilton hhonor platinum member you expect more. i have since moved away from hilton due to the constant failures and letdowns ive experienced.',not_happy
id33493,' excellent! the pizza we ordered through room service was good but we were not used to the chicago style. we were thankful we were able to get a room here after a long day.',happy
id33494,' the hotel has a friendly-accommodating staffed. they were eager to take care of our needs. i contacted them by e-mail before we left home and they were prepared when we arrived. the buckingham is located in walking distance to time square carnegie hall and central park. . it was a very pleasant stay. my wife left a jacket behind and they mailed it to us within a couple of days. thank you staff of the buckingham. we will stay with you again when we come back to new york. thank dennis ricken',happy
id33495,' in traveling to destinations in california ive noticed that the air conditioning units are not running for the guests checking into the hotels. obviously the high cost of electricity in mind but we guests are paying for the room and it would be nice to have it comfortable when we get there instead of waiting several hours for the room to cool off. this hotel is next to the piers. great location for getting to dive boats (we were scuba diving for the weekend). there are also shops restaurants and a few other attractions near by. close to cruise ships it is a great one or two night stay. rooms are big beds comfortable and the price was right on the internet for what we were looking for. clean room the towels smelled fresh and laundered instead of that heavy bleach smell you get at some properties. recommended for shorter stays desk clerk was helpful and staff were attentive and prompt when i requested an extra blanket and pillows.',happy
id33496,' once the chaotic checkin was over and we finally (after -) got our room we discovered that we had been upgraded to a suite for no discernible reason. it was huge immaculate and super comfortable. the bathroom was not luxurious and the amenities basic but all worked well and the shower didnt require an advanced engineering degree. well located and definitely built for a crowd this a a good convention facility lacking intimacy and charm but efficient and user friendly.',happy
id33497,' stayed here before a trip out of the country and used starwood points. needed to leave my car. the staff there was very helpful in arranging for me to leave my car at the hotel while i was gone. the room was great-clean well appointed and cozy. all the usual amenities that i have come to expect as a starwood preferred guest.',happy
id33498,' beware travelers. i stayed at the radisson lax on -- july ---- with my teenage daughter and toddler. we were traveling from australia had a lot of luggage and were very tired when we arrived. despite standing there watching us struggle with all our beholongings the bellboy wouldnt assist us with our luggage until after we checked in and then loitered in our room expecting a tip! only one of the four elevators were operational (which means there is always a line to get in one - not fun if you are traveling with children in strollers!) the room phone didnt work and the front desk sent us on a wild goose chase to borrow a scissors when they had one right there at the front desk all along! our room was musty and smelled like cigars but the sheets were clean. the towels were threadbare and the water pressure was disappointing but tolerable. overall id spend a couple extra bucks to stay at a nicer place. this place is truly a dump.',not_happy
id33499,' my husband and i went to new york for the first time and loved everything about it! we pretty much went there knowing nothing about new york except for the obvious sightseeing attractions. we booked our hotel off of the reviews (it had the most positive experiences than the others.) we arrived on a monday to our hotel - my first impression walking into the lobby was - how beautiful and modern it looked. we arrived -hrs. before check-in so i thought for sure they would say our room wasnt ready and wed be stuck with our luggage but to my surprise it was ready. we had a king size bed (very comfortable) and the room was very spacious. from the various reviews we read for several hotels - the complaints were usually: very tiny room air conditioner didnt work dirty bugs etc. our experience was far from it. our room was very clean air conditioner always worked (in fact - sometimes we had to turn it down a bit) never dirty and didnt see one bug - plus the room was the same size as any other hotel weve stayed in. the breakfast was good and the hotel staff was very helpful with our questions. we called for extra pillows and had someone knocking on our door -- min. later with them. we saw the exercise room (very nice) and used the business office to access our email and printed out some ferry schedules. not thinking we would need to access a computer - it was helpful to be able to use their is any time you needed. the hotel is in a nice location to some things however i think i was expecting to reach times square within -- min. as previously read but it seemed a little longer than that (-- min) - maybe i was a bit anxious and it just seemed to take longer. i really have no complaints about the hotel except that i wish it was a few blocks closer to times square and all the action there but for the quality of this hotel - i would be to stay there again. who couldnt use the exercise - walking is good for you right?',happy
id33500,' great clean rooms very spacious clean friendly staff!',happy
id33501,' another property that could use a good review instead of fair or very good. rooms are on the slightly smaller size but they are modern and comfortable. the lobby is decent but lacks a great hotel bar. this was my -th time staying at this hotel over about -- years (it used to be a park hyatt) and honestly it is time for a lobby remodel. the pink and black granite is getting pretty dated. there are some quirks: we could not find an outlet in the bathroom. the alarm went off at -am across the room (cd player-alarm clock-totally outdated) they had no phone chargers to lend the parking was $-- plus a night. besides all that the location is great (except hard to get a cab) but the embarcadero is so close and you can walk to chinatown north beachetc. if you get a great rate it is a good value.',happy
id33502,' i write reviews because i use reviews to select the hotels i stay in. this is the first hotel where i give it an almost perfect rating; especially for the money. it is - star all the way on both service and comfort. there arent many restaurants around the hotel (it is in a business district) so the food is a little pricey but it is delicious and the service was great. in fact the only suggestion i can give this hotel is to upgrade the toilet paper!',happy
id33503,' stayed in the hotel for about -- days before flying back to the uk and thoroughly enjoyed my stay! first up the hotel is in a great location right next to times square broadway and penn station. rooms are small but thats expected in the type of hotel it is! they are very comfy rooms though and clean! free wifi is also available! staff were friendly enough but only really spoke to them at check in-out. only problem we had was the breakfasts... which were very nice but it was always so busy that there would be nothing left! and i dont know whether it is because im british and enjoy a good queue but it was more or less a free for all and people would fight to get the food! but apart from that the hotel is great value and definitely a good place to stay especially for young couples!',happy
id33504,' clean rooms. helpfull staff. very comfortable beds. enjoyed the compimentary drinks and bedtime cookies. beautiful historic building.',happy
id33505,' stayed for six nights on a room only basis. we had a superior room on the --th floor. the room was really big very good sized bathroon and a king size bed. the tv was also huge! staff were helpful room was clean and good nick. the hotel is in a good location just off time sq with good local diners and in walking distance to most attractions. good bar across the road called jimmys corner and a good shop.',happy
id33506,' we stayed at the mandarin the weekend of -------. we were a little concerned reading others reviews but our experience was great. we received a free upgrade in room which had a spectacular view and a incredible bathroom. i mentioned it was my wife is birthday when making the reservation....when we returned to the room from dinner they had delivered a complimentary bottle of champagne and dessert for two. from check in to check out everything about this hotel was - stars! if there was any drawback...we would agree with others that the entertainment system should be reconsidered. we will be back!!',happy
id33507,' the hotel is very beautiful and the staff is very friendly and helpful the rooms looked great beds are super softslept like a baby and it is very convienent knowing that the mall is part of the hotel...cant wait to stay here again.... thank you westin galleria',happy
id33508,' upon our arrival we were met with a very friendly staff. they informed us that if we did not want to pay the $-- a day to park that since it was the weekend we could park on the street by the hotel for free nice tip. we chose the garage only draw back there was the extremely small parking spaces. everything else from there on was great. our room was nice and my - year old son loved the swimming pool on the roof. my husband took advantage of the nice workout facility with my son and then they enjoyed the pool the rest of the day while i attended the pta state conference. the beds were comfortable and the bathtub was large enough to soak in. one request from my son was maybe one more cartoon channel. otherwise we really ejoyed our stay.',happy
id33509,' stayed in a junior corner suite. nice and bright room spacious and clean. it was roomy enough for my husband and me and our son and is well located on the t line for school visits. love the ambiance of the old building and the restaurants solis and city table were both very nice and convenient.',happy
id33510,' a friend and i opted for one luxe night at the isupposedly very upscale four seasons hotel instead of booking - nights at an average hotel in austin tx. we were led astray by their web site. we wanted a beautiful poolside river-lake experience but were disappointed to find that the pool area was small dull and not charming while the lake (a damned-up river) was not visible from any part of the hotel grounds cafe bar or anyplace within hotel unless one was lucky enought to get a lake view room on a much higher floor -- ambience and views were completely blocked by thick trees and dense underbrush. it was very awkward to get from our room to the small pool we had to walk through a long lobby in our swimsuits and there wasnt even a sign posted on any rear doors alerting hotel guests as to which glass door to exit. we (and others) were constantly getting lost in the unattractive below-ground level of this hotel this hotel is billed as - or - star luxury a resort with views of town lake. not at all. the photography on their web site takes liberties with camera angles and wide angle lenses. what we see on their site is not what you see when present at the pool or on their grounds. our room was small boring and plain (rm. --- street view) in fact it looked like any average mid-level hotel chain is standard room. the only thing that even smacked of luxury were the small sample-sized loccitane bath amenities. we were given incorrect information by reservation clerks and even the concierge. on our last day we asked to see something interesting and typical of austin. the concierge suggested an artist is market on -th street which after much driving around and searching turned out to be one tent operated by a furniture store selling excess inventory. the artist is market was not going on that weekend. there were a few positives (nice landscaping attractive bar-cafe) but the negatives far outweighed them especially since the weekend price of that hotel room is $--- plus --% tax. we were willing to pay for high quality but received only a slightly above average experience. should have stayed at the radisson hotel next door an average hotel but their room rates reflect that.',not_happy
id33511,' we really enjoyed our stay at the comfort inn. the location is close to the freeways and easy driving distance to the attractions. we had two adults and four kids and the room was very nice with two full beds and a sofa bed. the staff were friendly and housekeeping kept the room clean. the free breakfast was very convenient and the kids were . they also enjoyed the pool and hot tub. the only downside is the bathroom is very small with the sink in the room and the sofa bed was like sleeping in a hammock.',happy
id33512,' this property is in a great location - easy to coors field --th street mall tons of places for food and drink. the breakfast was great on both mornings - plenty of selection and didnt run out of food !! the rooms are decent-comfortable - but loud - thin walls and doors - can hear a lot. i was not impressed with the front desk staff - waited several minutes to be checked in while they answered the several phone calls - it is a busy location -> didnt seem to be efficient-friendly - kind of surprised at this.',not_happy
id33513,' we only stayed for - night and i would not hesitate to go back! brandon at the front desk was very pleasant and polite. as stated in prior reviews the lobby is small and so are the rooms. however although small the room was cozy and very clean! breakfast which is included was a bonus. great bar across the street point break.....good food and good service!',happy
id33514,' i stayed several days in this hotel for a conference being held there. the hotel rooms are expensive big and clean but old and worn off. despite this the bed was very comfortable. the hotel has only slow free wifi in the lobby which was not working on my phone or laptop half of the time. for the one day that i bought the expensive wired internet in my room to finish some urgent work the internet was unbearable slow. location of the hotel is terrible: it is located in the middle of a business park with nothing around save some restaurants (most of which are closed during the weekend). luckily there are alternative restaurants around as the hotel restaurants are very expensive. the only upside location wise is that it is in walking distance from the airport.',not_happy
id33515,' wonderful place to stay. shuttle drivers and service were excellent. king size bed very comfortable. close to downtown. nice pool restaurant and business center. price is right. all personsel were excellent. would definitely return.',happy
id33516,' whenever i come to eagle rock ca (which i do quite often) to visit my young children i stay at the comfort inn. thay are always friendly and charming and i nearly never have a problem booking the room.  they have a laundry room which i find helpful. im a little too bohemian to arise for their continental breakfast (- to - am) but i imagine most folks in the jet set business world find that just right. avoid the smoking rooms they are a bit saturated even if you smoke.',happy
id33517,' we stayed one night. perfect location close to fillmore and all the restaurants and yoshi is. spacious room. parking is self parking below for only $-- a night. bed was very comfortable and we loved the wild artwork.',happy
id33518,' the seaport is a nice hotel outside of downtown and at a good distance of the airport. the rooms are nice and clean the bed was good but you could hear the a-c unit and airflow thru the pipes at night. when you spend more than two days the breakfast becomes boring (and is quite expensive for what you get). the room rate looked quite ok but ended up with +usd---day due to various taxes and service charges...',not_happy
id33519,' what stopped me from rating this hotel excellent was that it was a little too hipster doofus (definition hipster doofus - someone who has taken being hip and unique to an extreme and therefore worn the cool out of the hip.) and the extremely rude girl behind the counter during check-out. clean room nice decor in room great location but the lobby was decorated like some dude is creepy apartment that is just trying way too hard. the elevator was annoying too constantly taking your picture... kind of bizarre. perhaps i am too east-coast or something but the whole vibe of the lobby was kind of strange. besides my complaint about the decor in the lobby the only other thing that made an otherwise pleasant stay take a sour note was the girl that was working the desk when i checked out. she took - business men ahead of me before she would wait on me... really annoying. look i understand they were hot but give me a break let me settle my bill and then you can work on getting some action.',happy
id33520,' well what can i say that others havent already said. excellent location right in the heart of manhattan just off -th ave shop til you drop! hotel was clean with impressive lobby and the check in-check out was friendly and effecient. we had an executive king suite on the --th the view is maybe not as good as the hotels situated next to central park but is not bad and looks better at night when everything is lit up. rooms were cleaned daily with a turn down service and cleaned and maintained to a high standard. had - tv is and cd player in the room bathrooms had a wonderful deep deep bath and a very effecient seperate shower. good quality bath-shower products were provided along with bathrobes and slippers. breakfasts were good and also the bar snacks although we never dined at the hotel in the evening so cannot comment on that. the only minor negative comment i can make is that sometimes the waiters in the bar done a disappearing act and you sat and waited some time for someone to attend to you. it did not seem to occur to the the waiter-waitress behind the bar to call someone to take your order. by english standards the drinks and food were not expensive when compared to hotels of a similiar standard in england. all in all this was a great trip and the hotel room and staff in general were above average. would hesitate to recommend this hotel to anyone visiting nyc.',happy
id33521,' we stayed in intercontinental mark hopkins on june -- to july - the experience was fantastic superb location and the hotel is classy. service is excellent and it was very nice sending cookies & milk for my kids during turn down service. well kepy facilities and indeed a historic icon in nob hill. the only downside is car park charges are quite high. will definitely recommend to friends and colleagues.',happy
id33522,' we stayed here for - nights on a sightseeing trip in nyc. we were pretty with our choice of hotel as firstly they arranged transfers to and from the airport for a good price. also it was so close to macy is and had good transport links. the reception staff were helpful sorting a map for us and explaining about the hop-on-hop-off buses as well as getting us a safe. the breakfasts were varied and plentiful and being able to sit outside at all hours was a real bonus for us. the only downside to our stay was that our rooms were in the basement near the staff areas and it was particularly hot and noisy down there with no nice view whatsoever.',happy
id33523,' the best thing about this hotel is the great location...just - blocks from the visitor is center. the room we had was roomy enough for a family of -. the room might have been renovated recently. not thrill with the food in the hotel restaurant. be careful about parking in the hotel parking lot. the car next to our is was broken into. however i would still recommend this hotel because of it is great location and nice room. we also got a wonderful rate via hotwire.',happy
id33524,' we just returned from a - day stay at the affinia manhattan hotel in new york. it was thoroughly enjoyable from start to finish! as this was our first trip to new york we didnt know what to expect and were totally impressed upon arrival as we were upgraded to a one bedroom suite. we stayed on the --th floor and got a full nights sleep each night. occassionally we could hear the sirens on the streets but if you love new york like we do then it was a great soundtrack to a great city. the room we had was so comfortable the kitchen was really handy and having - bathrooms was excellent! i never slept in such a comfortable bed either and the pillow menu was great ! the affinia king kong toy left on the bed was a nice touch also. the staff were lovely from the staff in reception concierge to housekeeping. they are really pleasant and it makes the customer feel appreciated and looked after. i had such an amazing trip and the hotel topped it off so much so that we plan to return in may next year and maybe bring some family members with us. keep up the good work! dublin ireland',happy
id33525,' the noise from the bell of the train-light rail is super loud and runs all day and most of the night. serious problem if you are wanting to get any sleep. overshadowed anything nice about the hotel which was average at best.',not_happy
id33526,' we ended up in this hotel because i hadnt booked enough nights in the hotel we intended to stay the edison. we found the time to be much better the staff were lovely and helpful and noticed i was pregnant and said they would give us the first room that became available because we checked in early. the room was quite well sized clean with a big tv and e enjoyed the breakfast as well.',happy
id33527,' we have recently spent - nights there. the room was fine and clean. offers a nice large flat tv a bit noisy ac (i didnt mind it) ironing board micro fridge etc. the breakfast with a european traveler is eyes was typically american style which is hmm... but you can start the day with juice coffee and calories and only a very few hotel offers breakfast at all. the inn offers a nice pool and you can have your breakfast and the evening beer by the pool surrounded by nice greens. the staff was nice and helpful. location is very nice especially if you do not rent a car. nearest metro stop (the red line browsing thru hollywood) is just - corners away walk of fame is two metro stops universal studios are on the same line. a small grocery is on the other side of the street and a nice big food store is some hundreds of meters away. overall i would recommend this nice inn to everyone who needs fine accommodation for an affordable price. we would stay there again.',happy
id33528,' we stayed here for one night and were very pleased with our rooms and the hotel. suite was very big clean comfortable and quiet. staff was very cordial and helpful.',happy
id33529,' i took my wife on a surprise trip to nyc for our wedding anniversary and i planned most of the trip online. without knowing nyc it made it a challenge to find the right hotel when swimming through all the online reviews. the location of the roosevelt hotel was so perfect for our trip. we had tickets to see a show at carnegie hall and tickets to see a show on broadway and both were in walking distance. it rained a couple of the nights we were there so we ended up taking a cab but during the day we ended up walking past both areas and times square without much effort (and we are both *not* walking people :) the hotel is literally across the street from grand central station (there is a small door right to enter grand central right across from the front door of the hotel). great food and shops are aplenty within a one block radius of the roosevelt. although the room service seemed expensive there are several outside restaurants in the area that will deliver right to your room. i had a problem with the first room they assigned to us (im a large -- and they gave us a queen bed which made my feet hang over the end) but a quick call downstairs and they moved us to a room with a king sized bed with no trouble. the only thing i wish the room had was in room movies which are great for downtime when youre not out and about in the city. there are no pay per view movies or tv based checkout options with this hotel. all in all i would definitely recommend this hotel to someone who is staying in nyc for the first time or anyone who is looking for a good hotel that isnt in the super crowded times square area but it still close enough to everything you want to see.',happy
id33530,' we asked for and got a -nd floor room at the rear of the hotel as recommended by previous reviewer. room was really big - queen beds and a sofa everything you could need. always kept spotlessly clean. we thoroughly enjoyed our - nights here and would not hesitate to go back. the location is perfect for walking down to fisherman is wharf the cable cars start just around the corner and it is much better cheaper than marriott or hilton which are just around the corner. not luxury but just a brilliant place to stay.',happy
id33531,' a relatively new hotel directly across the street from wtc site. several blocks from wall street and battery park. we stayed for - days and were thoroughly delighted by the location staff and overall cleanliness of the place. nicole ( concierge) was great and very helpful in info and getting us passes to the wtc. melanie ( front desk) could not have been more pleasant. steve ( lobby) provided unsolicited mini-tour explanation of hotel and wtc history. ray ( front lobby) does a spectacular job in shining and polishing and exhibits a super pride in his work and workplace. zemina ( housekeeper) was excellent and took pride in her job. location is good for downtown and easy walk to all we wanted. subway just a few feet away around the corner. two blocks off broadway and shopping close by. several good deli is and a nice asian - sushi restaurant just around the corner. will certainly return when in downtown nyc.',happy
id33532,' whilst spending - weeks in the u.s from u.k with our - boys ---- &-- we decided to fly from san diego over to memphis for a few days as my husband has always been an elvis fan. this hotel looked fab on the web site ( how deceiving!) location to gracelands is great. that is the only positive. the hotel lobby is the only funky updated part of this hotel. the rooms are very tired not aired with dirty bathrooms & thread bare towels that i would only use to dry my dog! the beds were disgusting thin mattresses thread bare sheets that had a very dirty smell about them ( i slept in my clothes). we had booked & paid for - nights & were dreading having to spend another night there! my husband & eldest sons legs were covered in bed bug bites!! the breakfast was a joke. served on polystyrene plates & plastic cutlery. words cannot describe how awful the swimming pool was. overall i just wish i had read an honest review before we booked.',not_happy
id33533,' i stayed at this hotel on march -nd while on a business trip with two of my collegues. we were all put on the --th floor. i was quite with the room. it was perfectly adequate in size and was very clean. the beds were comfortable and the bathroom was a good size. what myself and my collegues were not with was the late night hustle and bustle of a maintenance worker who was in and out of the elevator and supply room all night long. i am not sure if this experienced on any of the other floors but this was crazy. in and out of the linen closet which was near my room and then in and out of the supply closet which was near my collegues room. my co-worker mentioned that throughout the night she could hear country music playing from the elevator as he went in and out and in and out. if was not for that we would have all rated the hotel higher. we reallt cannot understand why there was a need to use the supply and linen closet all night!',happy
id33534,' noisy and too many issues. we booked rather late for a last minute summer getaway. this was one of the few hotels with any rooms available. we thought it was extremely reasonable in rate - but after staying there it was not worth what we paid. we had several things that were not functioning in the room - the air conditioner the toilet and the sink was backing up - all were fixed but all required calls to the front desk. it also took two calls to get an extra pillow up to the room. the room also had a very musty smell. several of the games in the very small (un-airconditioned) game room were broken. perhaps because of the cheap rates there were many teen groups at the hotel - that were not supervised at the pool and dangerously pushing each other in the pool - hitting several other guests who just quietly rounded up their children and ended their swims early. there was also jumping and loud noise late into the night. i have children myself so noise does not bother me -this was excessive and uncontrolled. i have to say that the front desk service was wonderful. very friendly polite and apologetic with every call i made to get service and at check in-out. it was reasonably clean and met our needs - but mostly it taught us a lesson to book early! so we dont end up here again.',not_happy
id33535,' my girlfriend and i returned to sf in june -- and chose the holiday inn fishermans wharf - previously we had stayed in the radisson but couldnt justify the extra expense on this occasion. at the radisson you just pay extra each night to be five mins closer to pier --. the hi was very comfortable our room was well furnished and the staff charming. we received two calls on our first night there to check everything was to our satisfaction. would definitely stay again when we return to sf.',happy
id33536,' on our first trip to san francisco we choose the hotel vintage court very well located just few meters far from the cable car union square and the chineese district. the hotel is cousy and cleen but our room despite was on the upper floor was too noisy. staff extremely polite and friendly. internet free',happy
id33537,' absolutely horrible customer service. i made a reservation with them online for a --week stay. later my travel plans changed so i called the hotel location (austin arboretum) to change the arrival date by one day. the person i spoke with assured me everything was fine and that she changed the reservation. well apparently that person did not do their job. i arrived to find a cancelled reservation and a sold-out hotel. apparently the person did not make any change to my reservation and as a result it was cancelled. i realize stuff happens and the truest test of a hotel or hotel chain is how they handle the hard stuff. well this hotel chain failed with flying colors. the boy at the front desk refused to do anything to rectify the situation leaving me pretty much stranded in austin. i was told anyone who could help me id be able to reach at - am the next morning - -- hours later! talking to the manager the next morning really doesnt help when you dont have a place to stay that evening. as a result this whole mess was a huge headache - if you want a headache head to the homestead and hope for a room if their incompetence hasnt screwed it up. if youd actually like the room you booked and some customer service i recommend staying elsewhere.',not_happy
id33538,' we took the kids to the aquarium at the inner harbor and this was the hotel we arrived at via priceline. we put in a bid for $-- and they accepted. for this price it was a great bargain. i would have been a bit dismayed had i have paid a higher rate. the hotel does not have a pool which dissappointed the kids. what the hotel does offer is a great location! also we asked the valet about self park and were directed to a parking garage about a block away. parking the car ourselves was $-- for a -- hour period as opposed to their $-- fee. the difference is we parked and walked everywhere. if you need to have the car parked and re-parked valet may be better. this is a great hotel for those traveling on a budget and getting a great deal! try priceline.com or hotwire.com before booking directly however. ive used both services numerous times and have always been appreciative of the bargains. colleen',happy
id33539,' after much research i chose this hotel for our first night in san francisco and it was a good choice. i am glad i had a hotel.com coupon it helped as marriott is tend to charge for every little thing. we had a fabulous view from the --th floor overlooking yerba buena st. patricks and the contemporary museum. my only complaint about the room is the stillness and lack of a circulating air even with the a-c or fan going. the hotel is location was great to just walk right out to busy shopping food and people watching. the staff was most helpful and did not seem overwhelmed by the active lobby and guests coming and going. ate at the mission grille food was yummy service was rushed. also went to the view in the evening pretty cool scenic views though it was too busy to get to the windows for clear views.',happy
id33540,' the hotel is about -- minutes north of downtown and a few miles east of torrey pines. it is in a convenient location closed to the - and --- freeway merge. the front counter staff was really helpful courteous and professional. the room that i got was clean and nicely furnished. the bed and sheets were clean. the bed was very comfortable. i would have loved to sleep in but i had an early meeting (the bed was really nice). although the property is located next to a busy street the insulation is sufficient and you will not hear street noise. the only problem with the hotel was that they did not have free wi-fi. this really puzzled me since the hotel is close to san diego businesses and the most common guests were business travelers. it would have been nice if they did not charge $-.-- for the service. supposedly they have free wi-fi in the lobby but the signal was so slow and intermittent i would just wait until i got to the office to do my work. if not for the wi-fi service i would have rated the double tree excellent .',happy
id33541,' i stayed here with my --year-old daughter in may ----. we stayed here one night so we didnt have to drive home after seeing wicked at the buell theater. the hotel is right across from the convention center and a few blocks from the theater. it is very close to several restaurants and we walked everywhere. the hotel is beautiful with lots of natural light water features and plenty of seating for just relaxing an enjoying the hotel. hotel staff were friendly and helpful from the valet to the front desk and breakfast buffet staff. we had a small problem with getting our luggage. we got there during a shift change and our luggage was supposed to be brought up by the bellhop but i had to call down when it didnt arrive after almost half an hour. the complimentary breakfast buffet was great with cook-to-order omelettes bacon sausage eggs oatmeal potatoes danish muffins toast bagels and fruit. the pool was warm but it is small and - ft deep all around. the exercise room looked very nice but we werent there long enough for me to use it. our room was very nice and clean with a comfortable bed and seating and a fridge and microwave. the only negative is that the hotel is priced a little high and it has some of the highest parking fees of all the hotels in the area. there is only valet parking and it is $---night. however if you dont mind paying a little more this hotel is a great choice you leave feeling very pampered!',happy
id33542,' a decent-sized room for the low $---s two stops from times square on the express train. if youre looking to see new york (and not spend your days at your accommodation) hotel newton works very well. it is a nice place seems well kept. had no trouble at all-- worked great as a place to sleep and keep our stuff while we touristed. it is walking distance from few things but the location is best because youre a block and a half from the --th st station which will take you downtown pretty quickly on an express train.',happy
id33543,' this hotel advertises their bed as a selling point. it was very comfortable. the hotel itself was average in it is service & ammenities. it is a great location to stay if you just want to walk out of your room & be near the tourist attractions and great seafood restuarants. i would stay there again if they offered a special price. we paid $--.-- and it was worth that but not much more.',not_happy
id33544,' stayed here for a night as i had an early flight. was a little nervous after reading some of the negative reviews but i shared none of their experiences. the hotel has a beautiful foyer very nice restaurants and i found the staff helpful. the food in the restaurant while a little pricey but was good eg burger and fries and a beer cost me $--. the room was great nice comfortable bed and i enjoyed watching the lcd tv. there were plenty of free channels to choose from on the tv. bathroom was spotless. caught the shuttle early to the airport in the morning with no dramas. checked out with no problems over the phone as well. will definitely stay again. managed to get a deal for $-- per night with aaa card.',happy
id33545,' very comfortable. lots of room. good sleep. with a discount i received a great value. note that the sheraton has an extra fee for internet and breakfast (and the $- bottle of water in the room). everyone from the front desk to the room attendants were very pleasant. ill definitely stay here again.',happy
id33546,' parking structure is next door to the hotel and covered. the park n fly program was very reasonably priced and the shuttle reliable and frequent. a very clean and fresh feeling hotel. i particularly appreciate crowne plaza is quiet zone. a complete floor dedicated to those who care for peace and quiet. even housekeeping keeps the noise to a minimum. the special gift bag placed on the bed offers linen spray ear plugs and a sleep mask. there has always been an extra special something when we check into a crowne plaza and this one is no exception. after missing a personal item on my trip i realized i had left it at the hotel. seven days later i returned and they had it waiting for me. it was an expensive item and i greatly appreciated housekeeping is honesty.',happy
id33547,' just visited the w - lexington avenue for the second time since march. this trip i was upgraded to a larger room and was once again with it is cleanliness. here is what i like about this hotel. the beds are comfortable and the place has an energetic vibe! you walk into a lobby that has some action. there is a bar right there that usually has a few people at it. the living room has people enjoying it. the music is fun and the staff is friendly. i also like that you need a room key to get off on your designated floor. the location is decent for shows and restaurants. it is one street up to the subway. this hotel works for me because i am in the city to be out in the city. if your looking to luxuriate in a hotel with a splendid soaking tub...it is not the place. if you are there to enjoy the city explore and come back to a nice room that feels modern and comfortable...book it!',happy
id33548,' this hotel is in a perfect location right between broadway and -th ave with direct view of the empire state building. rooms are not very big but very new and clean. bathroom has a nice large shower. the breakfast is very good and the staff is very nice.',happy
id33549,' we stayed for the weekend and found the room and the facilities to be wonderful. the hotel is very comfortable throughout. the rooms are huge and the tvs are -- inch plasmas!! the pool was freezing cold but nice and the workout room is ok (not very big or much equipment) the best part about the hotel was the staff. they were all very friendly and professional at every moment. beware -the parking is -- dollars per day. you can park across the street at the galleria mall for free but the hotel will charge you anyway. i did get them to remove that charge very easily.',happy
id33550,' when you read reviews on trip advisor there are always good & bad ones for the same hotel. we found the hotel to be fine. our room was plenty big enough. everyone tells you that new york hotel rooms are small but i had booked a room with a king size bed hoping that this would entail a bigger room. our room had plenty of space & storage. we only ate in the cafe for breakfast & it was fine with quick pleasant service. we found no problems with the staff who were always helpful & friendly. there are no room safes but there are free individual safe deposit boxes behind reception that you can use. the only things i would have liked to have seen was free wi-fi (you had to pay) and a coffee maker in the room. even the airport hotel we initially stopped over on our flight to bermuda had these. if you want wi-fi just pop over the road to starbucks & use theirs for free whilst enjoying a drink. i was wary of eating in the cafe after reading some reviews and had thoughts of hunting round times square for breakfast but the hotel cafe is fine and reasonably priced.',not_happy
id33551,' upon our family is arrival for the weekend when our room was not clean and ready by - pm we waited in the busy lobby. everyone was so loud especially the front desk personnel who seemed to like to mention out loud the guests name room number and a couple of times i overheard the room rate ($$) they were paying!! privacy please! and what is with the bellman-attendant-whoever who assisted us with our luggage from car and up the steps into the lobby? the whole weekend he had a dirty white towel hanging out of his back pocket. is he changing - checking cars oil levels between arrivals? yes i know this is a downtown chicago hotel but was it noisy at night!! when we asked to move rooms we were told no due to being sold out. when i asked to speak to the gm sometime anytime over the weekend i never got a call or a follow up response. when i asked again they were surprised she (the general manager) had not called! never did hear. oh well again you get what you pay for!!',not_happy
id33552,' we had a fabulous stay at morgans hotel with great view of the empire state building from our window! the staff were very friendly and very welcoming! the art deco hotel is very homely and gorgeously decorated. would defiantly stay at the morgans hotel again! thank you for a fabulous stay!',happy
id33553,' we live in suburban philadelphia and always choose the four seasons philadelphia for our quick weekend getaways. the rooms are beautiful and the service is impeccable. if you have kids with you they will enjoy the pool while you relax in the thickly padded comfortable lounge chairs surrounding it. room service is timely well orchestrated and the food arrives hot and delicious.',happy
id33554,' stayed in room #--- with two double beds for one night. not much to look at from the room (one side overlooks roof of lord and taylor) but the light was good and the blackout curtains worked like a charm. a spacious room with comfy beds. check in was easy and so was valet parking ($-- gets you until -pm the following day). had coffee room service and it was fast & polite. ate breakfast downstairs in the café and it was good as was the service. all the staff was super helpful – from check in to luggage guys to valet. the neighborhood is wonderful – tons of shopping at copley and pru center + many restaurants. now to the less-than-wonderful (and if i’d not paid $--- + taxes and parking i would overlook these things – but a hotel at this level should get it all just right): the doorknob in the bathroom was broken. there was only one robe. no umbrella (they did have umbrellas at the desk in lobby). the clock had a dead battery in it. the ice machine in hallway did not work. again these are little things that would merit no mention at a lesser hotel. i would stay here again but not for $----nite.',not_happy
id33555,' the lombard is a tremendous value with a good location nice rooms and comfortable beds free parking and a great location. we have stayed at the lombard on three of our last four trips to san francisco and were sorry the time we tried a different place. the location is close to two bus lines that make it easy to travel to most tourist destinations. we always buy transit passes and leave the car in the hotel garage the whole trip. the marina district where the lombard is located is a real residential neighborhood with good shopping restaurants and bars and is not as touristy as staying at the wharf or at a downtown hotel.',happy
id33556,' i was so impressed with my first stay here. the lobby is welcoming and well organized. the desk clerk was friendly and professional and the check-in process was quick and easy. we received an upgrade to a suite at the end of the hall on the -th floor. it was fantastic! great décor and comfortable. the one complaint that my partner had was that he would prefer better lighting in the bathroom area and a shave mirror. i would like to see a hook or two in the actual bathroom for clothing instead of having to pile things on the toilet. we enjoyed a drink at the bar in the evening and received wonderful service in a great atmosphere. breakfast in the morning was outstanding! there was a huge variety and the server was friendly and very helpful. i have found a new favourite in detroit!',happy
id33557,' my mom and i had a wonderful stay @ the jane. we really enjoyed the quirky atmosphere of the hotel and had a great time at the bar and cafe gitane. we stayed in a bunk bed room with shared bath. the only down side to our stay was not being able to get ready or hang out in the room at the same time -- the room was too small. and also there was some weird stuff going on in the shared coed bathroom at one point -- an older gentleman seemingly making tuna fish? hmmmm. odd. the bathrooms were clean overall but i definitely wish they had provided us with waterproof shower shoes rather than cotton slippers. the robes also could have been a bit bigger-longer since we had to walk thru the halls in them. but that being said we really enjoyed the jane and i would be inclined to stay there again -- especially if i was traveling solo. the rooms are affordable and the bar was great fun -- awesome albeit expensive drinks -- but really cool atmosphere! cafe gitane was also spectacular! definitely borrow some bikes when you visit -- take a ride down the river trail. great fun!',not_happy
id33558,' i stayed for - nights last week and had a great time. the room is not the best ive ever stayed in a sofitel but is very confortable clean and luxurious. had a great view of the hollywood sign. it is well located just minutes from rodeo dr and all major hollywood atractions. the only negative point is the very expensive valet parking:--usd per day. despite of that i would certainly stay again at this hotel.',happy
id33559,' this hotel is only redeeming qualities are the continental breakfast which offers an extensive array of pastries plus some hot items like eggs and sausage and the fish tank in the common area of the lobby.... very cute fish. i cant say the same about the staff. this inn deceives by using comfort in its name. ive stayed at many comfort inn is in my life and ive generally been pleased... so i thought this would fall in line with my past experiences. how wrong was i? parking was $-- a night for a spot in an overcrowded outdoor lot across the street. upon pulling into the lot there was plentiful glass from a broken windshield everywhere... a worrisome sign. san diego is high in car thefts so this did not ease my mind. we took the elevator up to the -nd floor where the hallway was hot narrow and smelly. we werent terribly surprised with the small size of the room coming from nyc where city hotels cram as many rooms into their buildings as they can. but our bathroom had a sliding door... that didnt close fully?? and the air conditioner was a mini window unit that was meant for the square-footage of a closet and not a room. oh and how welcoming to fall into a bed with several holes in the blankets and sheets... i dont even want to know where those came from. and despite our do not disturb sign placed on the door the maid loudly barged in around --am. hmmm... what else? the free internet access in the lobby is so slow that we gave up trying. do yourself a favor and pay a little extra to stay at a truly comfortable hotel in the gaslamp. this was a waste of the $--- we spent for the room (that doesnt include the tax or parking charges).',not_happy
id33560,' stayed at the hotel in ----. the rooms are really basic but are clean and the staff are exceptionally helpfull. have stayed in similar hotels and payed considerably more! expect only the basic roomwhen you book but who cares when you are there as most of the time you will be sightseeing. i would stay again at this hotel is probably as good a recommendation as i could give.',not_happy
id33561,' i have just come back from the hotel with a couple of girlfriends and highly reccomend -- park. it is in an excellent location and although small is just the right size for people coming to nyc to explore the city. bathroom is very stylish and rooms were cleaned everyday. really good value for money. if your looking for a hotel while your out and about in new york then this is the one! one sugestion - if you can affird one of the suites with their own bathroom then definately works out better... i will be back next year!',happy
id33562,' dont take a chance. very disappointing. the hotel is next to a loud multi-lane freeway. on the first night (it is too dark right outside the entrance) walking back from dinner we saw a homeless person sleeping on the ground right before you get into the hotel. we saw several homeless roaming around within a block of the hotel at night. it was a bit concerning. keep in mind this hotel is right next to the freeway -. after paying for the hotel on hotels.com la quinta charged us again for the stay on our credit card - double hit. it was an absolute mess trying to reverse the charge and getting it off our card. even through that credit card mess which the front desk person created he was rude condescending unprofessional and didnt really apologized for his mistake. the hotel also failed to disclose that they charge for parking. it is not about the money it is about their unprofessional and dishonest attitude. when we asked about the additional charge on the card more than one person said that it would be reversed once we check out. that wasnt the truth. the hotel is very dated and beat up. the air conditioner went on and off all night and it sounded like a very loud motor - no restful sleep for us. the room was somewhat clean and you can walk to the restaurants in old town san diego - these were the only positives. but be careful walking to and from the hotel. we crossed a few homeless-drugged people at night and it wasnt the safest feeling. well never stay there again.',not_happy
id33563,' believe the terrible reviews and be sceptical with the good ones. my experience is near on identical with many of the previously posted bad reviews. the grounds are indeed quite impressive - from a distance. they have this distinct fantasy island feeling about them. however upon closer look at for instance the lake area you will see tainted blue ducks swimming along because the have some horrible fluorescent junk in the water. there was electrical equipment lying arund everywhere. a hazard for small children - and my inquisitive son. but the rooms - they have been refurbished? that is the biggest joke. they are sooo small and the bathrooms are absolutely disgusting. decor could have been quite pleasing but most of the furniture was broken. the worst thing about this resort - i will have to repeat - is the cleaning! it started upon arrival: beer and coke cans directly next to the patio. dust and undefined dirt under the bed. this however carried on and i had to complain twice about the cleaning. reception did not seem in the least interested and it hardly got better. we had no hand soap in the bathroom i had to wipe out the drawers before putting some clothes in. mostly we ate breakfast outside the property but before going to seaworld we tried out the breakfast at the resort. good that was horrible and exceedingly expensive. but finally there is the safety issue. we hired one of their bikes to go around the property with our son. we realized that our bungalow was probably even in one of the better locations. some bungalows border directly onto a public park with large car park and are literally situated next to the public toilets. no walls bushes fences or even guards to protect the property from trespassers or whatever. the bike ride for me was horrifying knowing that anyone could reach our bungalow by beach access. this was particularly disturbing because at night we had to sleep with the patio door open as there were no other windows. after that i could hardly sleep at night.... all this is only a fraction of why this property should not be so expensive and in my opinion should be shut down. let nature claim it back or extend seaworld!',not_happy
id33564,' did my research and used trip advisor. i cannot understand the bad complaints but you cant please everyone i guess. i booked this hotel via the hotel and spoke with rob on the front desk. he was extremely polite and helpful and answered all the questions i had. i was working at the training centre charlotte airport for - weeks. the hotel is located well for all types of bars & restaurants steak fish mexican ( aztecka is the best) bojangles kfc etc also local family run restaurant like tyron restaurant at the back of bojangles. good food and prices. gas stations are aplenty pc mart has plenty of beer to choose from and fresh coffee just ask raj..... also the tram to uptown ( no not downtown ) charlotte is within walking distance -- min from the hotel. tram is $-.-- return or $-.-- all day. takes about -- minutes from woodlawn. there is also walgreens wafflehouse is great for coffee to ask for james. tk max and other good shops too which are handy if you are in the need. check in was very quick and staff on the desk ----. always always to help thanks to lyn and rob ron and others very professional staff. happy to help with all questions night and day and deal with fax or internet help. night shift staff always and have a smile for passengers stuck over night if missed flights with us airways. rooms are big and clean bed mattress is okay and staff keep the rooms very very clean. rooms are being redecorated and is still going on and should soon be complete i was on the -rd floor and it was very quiet and okay for me. ice and vending machines at the end of the hallway. free wifi in the room easy to connect to even when sat by the pool. tv channels are basic but okay i was to busy to watch them anyway. the hotel shuttle is great always always picked me up for free within - --- minutes from calling the hotel and within the - weeks only on - occasions did they take longer than -- minutes still turning up inside -- minutes thanks to omari hosie james and big thanks to jeff. breakfast was okay but straight forward the hotel has live entertainment weekends and the bar serves food together with your usual american bottled beers. during events like nascar hotel gets busy and so too for the bar. checkout was straight forward too no problems. checkout the rates on internet and call too just to make sure. ill be sure to make use of the hotel when i have to return to clt airport.',happy
id33565,' really good price for the centre of the city but once we arrived in out room it was obvious why. tiny room with a cupboard for a bathroom. there wasnt even enough room in around the bed for two bedside tables so we had to share one. the room had one small window in the corner of the room facing an alley. we hoped the service would be better but we were let down by that too. we called guest services twice for extra pillows (because you only get two thin pillows) but none were ever delivered to our room. no alcohol is served to the rooms after -.--pm which is a let down. finally we hoped for a slightly later check-out but guess what? a $-- charge after --.--pm. hardly surprising we didnt opt to stay in our crappy room that much longer.',not_happy
id33566,' i stayed here for a travel association conference and i was joined by my fiance. we were assigned to a room which we just couldnt stand staying in for those - days in san francisco. tiny room - san francisco style. the only view was to a courtyard from a small window. it seemed like the room was in the basement of the hotel. we decided to upgrade to a suite and we were assigned to a third floor room. and now we experienced the true kimpton! gigantic bathroom. really nice bedroom with a huge bed. nice living room. perfect housekeeping - besides that one time when we were in the shower and the maid came in and didnt notice us until i was standing quite naked in front of her. not my proudest moment... but the monaco was worth it all. great staff. perfect location with union square a short walk away and a ---hour supermarket across the street. expect som noise - you are in a city so you should not mind anyway. stay here. youll enjoy the hotel. san francisco - that is an entirely different story!',happy
id33567,' from logan i took the shuttle to the t bought a charlie card that gets you around town on all t lines then took the blue line to government center & green line trolley to copley. getting out of the subway i was right on copley square one of the most beautiful squares in all of boston --trinity church boston public library old south church are all right there. if you walk alongside the library for a block or so down bolyston st. you can walk into the lenox and immediately relax in front of a fireplace with a warm cup of cocoa drawn from huge silver urns. youre at once comfortable and starting to feel pampered. your eyes start to feast on the elegance of the place and youre hoping for early check-in because you cant wait to see the room. yes the room was ready three hours early. amazing--i know how that happens once i saw that the maids were working late at night to make sure the rooms are ready and to attend to the special details of turning down the bed and adding a few chocolate truffles for sweet dreams. i loved the non-instrusive service and friendly staff. the room was a standard queen --seemed smaller than a room i had stayed in at the lenox a few years ago. although small and the bathroom without a tub it was more than perfect for me--nothing like a hot shower with the freebie lotions and potions and wrapping up in the heavy terrycloth robe from the closet. i thought for sure there would be a coffee maker but there is only free morning coffee in the lobby. the room comes with a list of all the pantry items that guests can choose from in case they forgot something or even if they want a snack. yes mostly free with a few things that could also be borrowed or rented. the only negatives were that the room vents somehow carried the voices from guests in the rooms on both sides directly into my room which wasnt great when both had invited friends over and were playing music. someone did a flamenco for a minute and the rat-a-tat almost blew out my ear drums so i put in ear plugs i take on trips just-in-case (<travel tip). but the guests left and all returned to peace and quiet by --:-- pm. however next morning i also could hear a guest giving her credit card information over the phone...so beware. i ate at the restaurant for dinner one night--surprisingly good and the wine was superb. the next morning breakfast also was good--even the coffee was delicious. the restaurant decor is not like the opulence of the rest of the hotel--instead it is gorgeous in its own right-- eco-friendly simple lines and dark tones. the vases were imitations mini trees with peeling bark full of silver branches--most original and exquisite. the lenox for all the luxurious atmosphere is eco-friendly --in fact in one of the desk drawers is a book about how to be a socially responsible corporation. i assume the hotel practices what it preaches--at least i noticed there was a wood repository for recyclables in the room and the hotel claims to have lead the way in pushing guests to ask for clean sheets and towels only as needed. the hotel is close to cultural and sports events and in the neighborhood of art galleries fine and simple dining casual-to-upscale shopping public transportation (bus and subway) and taxis.',happy
id33568,' beware.. this is place is so old and dirty..when you walk on the carpet your socks will be black from the dirt..the rooms are in very bad shape and the mildew smell is overwhelming....',not_happy
id33569,' i stayed at the hotel lombardy for four nights in july whilst visiting dc on business. the accommodation was arranged by an organisation i was working with at that time and i was delighted with their selection. i had to return to dc for a further three weeks in august and this time i organised my own accommodation. the lombardy was always going to be my first choice in washington. while it is an older renovated property with the associated quirks that brings it has a class and charm that one simply doesnt find in most of the large hotel chains. i was very pleased with the friendliness of the staff who were always helpful and courteous. the meals in cafe lombardy are good and the bar in the venetian room has real atmosphere. with some really cool jazz being played in the background it’s a great place to relax with a quiet beer in the evening. the rooms are generally well appointed very comfortable and quite luxurious. i also found that the room rates were very competitive. i travel a lot and although i have stayed in slightly better more modern and well appointed establishments the hotel lombardy is up there with the best as an all-round great hotel. it was a delight to stay there for three weeks on business and it really felt like a home-away-from-home. there’s no doubt about it given half a chance ill be back.',happy
id33570,' my daughter and i had a very pleasant stay in the hilton tower #-. the hotel was very close to union square and all transportation including cable cars buses muni and bart. our room was extremely clean and comfortable. we had a very rainy week and it was very comforting to come back to the hotel and its lovely lobby and restaurants. we would definitely stay here again.',happy
id33571,' from the moment one walks into the shabby lobby and is greeted by the none-too-friendly front desk associates the sense of impending doom is palpable. there are no surprises just affirmation of those original thoughts when staying in a room. clearly this is the radisson that both time and head office forgot. threadbare sheets graying-off white towels blood stains on the bathroom floor. orange ---- is carpeting with a biology labs worth of germs and stains on it. thin walls make it virtually impossible to sleep in fact it almost becomes stalking when it is apparent that every word can be heard from a conversation in the adjoining room. bathroom is something out of the smithsonian and as other reviewers have commented upon dirty. there is absolutely nothing to recommend this property. if you have to spend a night at an airport hotel and the other options are sold out the terminal would be a more preferable choice.',not_happy
id33572,' the positives: - great location: just north of union square; just south of chinatown north beach. at the intersection of two cable car lines and plenty of cabs in the area. - comfortable beds - friendly staff the negatives: - dated decor in the rooms which were generally clean. - few amenities in the hotel though they do have a small exercise room. - somewhat overpriced with some better (but comparably priced) alternative hotels in the area. - no viable breakfast options in the hotel (the in-house restaurant charges a pretty penny for breakfast) but there are several restaurant alternatives a short walk from the hotel.',not_happy
id33573,' the hotel is very conveniently located next to the prudential center and newbury street. the staff were incredibly helpful. we made two requests during our - night stay -- one for extra bath supplies and the other for a refrigerator. both times the items were delivered in between - and -- minutes. for such a large hotel the staff are very responsive.',happy
id33574,' given the hype this hotel gives about itself i was expecting service like the ritz carlton. they havent quite made that leap. my door key card did not work easily and took a special kind of hand movement similar to that of a croupier at monte carlo to open the door. when i asked for the wall street journal i got the seattle times. if you need a wake up call housekeeping or engineering you use the same telephone line which leads to long waits. meanwhile one hears an endless advertisement about breakthrough service and all the awards this hotel chain has given itself. the irony of this message during a five minute wait was not lost on me. however guest services and information can also be accessed on the room televisions. that being said the rooms are clean and nicely decorated. i had a city view into an apartment building across the street and got to see their kitchens and living rooms and this was one flight below the top floor. this view was ok but i have had better in seattle. the hotel brochure indicates that there is no business center at which travelers can use hotel computers. the staff is very well spoken polite and beautifully attired. the lobby is attractive as well. what sets this hotel apart for me are extremely quiet rooms for which i was very grateful. i also appreciate their green policies. i was very glad to see that customers have a recycle bin in their rooms so that we too can help with this important effort. the valet parking is indeed expensive but only a bit more than many other hotels. the hotel is also a convenient distance to the university district by car.',happy
id33575,' my fiancé and i travelled from the toronto area to philly for a concert. we picked the loews hotel based on the reviews on tripadvisor and the fact that they had secured-covered parking (we have a corvette). it took a bit to find a gas station in downtown philly and to navigate the busy streets to get to the hotel. however it was really easy to get to the valet parking and for them to process our car. we also did not have to wait very long to check in. we had a room on the --st floor which is a club room. we did not partake in the complimentary breakfast each morning as we decided to go to reading market instead. our room had a fantastic view of the delaware river and market street. it was fun mapping out the sites and landmarks before we set foot. we loved the art-deco decor of the room and the spacious bathroom. the only gripe was that the toilet did not have enough power to flush sometimes but we didnt bother calling for service. the concierges were extremely helpful. we asked them about restaurant recommendations and they were friendly and enthusiastic. the hotel is in a perfect location! we walked everywhere...to all of the historical sites the walnut-chestnut streets for food and to reading market. the hotel restaurant-bar is really expensive. but they do have some great offerings for food and specialty drinks that are reduced in price during hour. in summary we would definitely recommend staying at this hotel when visiting philly.',happy
id33576,' stayed at this hotel few months ago. great location close to central park and only block away from -th avenue...but service is probably the worst we have ever experienced. we had requested a city view room but when we arrived we opened the curtains and all we could see was a brick wall meaning there was no daylight coming into the room at all which was little depressing. forget about getting friendly greetings from the front desk staff as you come in and out of the hotel. didnt think a simple hello was too much to ask for. on our last day we had booked our own shuttle transfer to airport. as we came out of the lift a staff member approached us and as he went to grab my luggage to help me out he asked if we were after a taxi. we told him we didnt need one and he straight away dropped my luggage and pointed to the front door and told us to wait outside the hotel for our bus. he refused to help me carry my heavy luggage up the stairs and out of the hotel as he knew there would be no tip. terrible service. not sure id go back.',not_happy
id33577,' my s-o and i have stayed at the omni - times now since july ---- and have had a wonderful stay each time. it is very elegant tasteful and centrally located downtown at the corner of california & montgomery. location great location right in the heart of the financial district. the cable cars are right out front and the rail system is only several blocks away. we walked everywhere - chinatown fisherman is wharf (it is a long walk but we like to walk) etc. staff the staff are very friendly and helpful. the housecleaning staff does a great job. rooms the rooms we have stayed in are nicely appointed very clean and quiet. we had a mini-bar (we took the things out and used the fridge for stuff we bought elsewhere). plenty of room. high-speed internet access (complimentary) bathroom was decent size and very clean. the closet had extra pillows and blankets a safe and terry clothe robes awaiting us :) the bed was very comfortable and the bedding was very clean. dining we ate elsewhere for each meal but there is a full-service in-room dining menu available and a restaurant in the lobby area of the hotel. it was a little too up-scale for us but had great reviews from what we heard. room service was a little expensive so we stayed away from it. there were enough places within a few blocks to satisfy us. exercise facility the exercise room is very nice & spacious. there are - treadmills each with it is own small tv and headphones - that was nice! there are also - ski-type machines which had individual headphone sets to the - large tvs in the front of the room; - exercise bikes; a weight machine; and free-weights. water bottles apples headphones towels & newspapers were always available. transportation to sfo the omni has a few house towncars available to take you to sfo if you want. if you want you can reserve on at the front desk & charge it to your room. cost was $--. for a slightly less amount you can also just ask if a car is available when you are ready to go and if it is they will take you. the cost is $--. we took a cab from sfo to the omni and it was about $-- so the housecar price is pretty comparable and it is a very nice car. overall this is a great hotel - wed recommend it to anyone and will stay there the next time we go to san francisco.',happy
id33578,' this is a beautiful hotel was not sure what to expect as it was a - night trip for work. but i walked in and was wow - which i was here for pleasure. the lobby was elegant it had the feel of an old world hotel but i think it is a fairly new building. i could be wrong i think it is just a great designer. the rooms are large the bathrooms spacious views stunning of the waterfont and lots of great places to eat and vist within walking distance. it was easy and close to the bwi airport and i would love to go back for the fall or spring. would jump at another chance to go back - it was a very pleasant stay. i requested a quiet room they really cannot assign quiet rooms due to the location of the hotel but my room was very quiet and i slept well.',happy
id33579,' the renovation is beautiful its very stylish affordable and the location is unbeatable. the staff was very friendly albeit rather uncoordinated ( had to call - different departments to get our luggage taken down to our car) the regular rooms feel a bit cramped so upgrade to a suite if you can and dont expect a bathtub unless you ask specifically',happy
id33580,' my family and i stayed at the radisson plaza-warwick labor day weekend and had a very nice time. were from the area and enjoy staying in the city from time to time. the hotel was very nice upon walking into the lobby. the staff was very friendly. we enjoyed the fruit infused water in the lobby. our room was nice comfortable and cozy. the bathroom was nice and clean (bathroom amenities provided). my kids are -- and -- and love to shop (stores we visited: juicy couture h & m steve madden city sport urban outfitters philadelphia runners victoria secret buffalo exchange gap. liberty place has a number of shops along with a food court). this area is loaded with great cafes and restaurants. my husband and i enjoyed a couple cocktails and appetizers at the restaurant-bar located off the lobby at the hotel - tavern --. we had a chance to relax and chill after shopping-walking all day. we utilized room service for breakfast and breakfast was really good. we requested late check-out at the last minute the hotel staff was very accommodating. i had a positive experience-stay at radisson plaza-warwick and would stay again and refer my friends and family.',happy
id33581,' i had read reviews prior to going so i wasnt upset or suprised when our room wasnt ready at -pm. my husband and i checked in around -:-- and while he took our bags to the concierge i ordered a bottle of champagne to be delivered to our room. it was my husband is birthday. we then went to the spa - we had ordered treatments for -pm (which were also running late). the pool and spa were nice but too bright. for a spa the atomosphere was too hectic and noisy. i wish the hotel werent so kid friendly. im glad we got to enjoy the whirlpool before the four kids took it over. the sauna was great but a steam room would be nice too. also my husband was suprised that there were no razors in the men is area. while this spa charges less than spas in nyc some peace and quiet would be nice. the amenities were above average - excellent tea selection fruit and juice. my facial was average my husband said his massage was excellent. when done with our treatments we were starving. the spa staff helped us order a cheese platter to be delivered to our room. we got to our room and in addition to the cheese platter (which was outstanding) and the champagne we were treated to a plate of chocolates and they wrote happy birthday [my husband is name] on the plate. that was a nice suprise. we also had a lovely view of the courtyard which i didnt request (i paid the lowest rate.) my husband and i have eaten in the finest restaraunts and we usually get the tasting menu paired with wine. the service at the fountains was the best service weve ever had. the food was fantastic. upon checking out the staff offered to hold our bags while we went to a museum and we picked them up at -pm with no hassle. incredibly comfortable beds wonderful bath products a big beautiful bathroom excellent service - we loved it! worth every penny.',happy
id33582,' i stayed here because of the kitchen which is great you can properly cook if you want to there is a full size fridge too and a proper living room. it is comfortable. but average in terms of furnishings - a bit aged and worn there is no lobby and no restaurants on site (which didnt bother me). i would stay there again the service was good and for the kitchen but not an inspiring hotel for a holiday or weekend away. more functional and average than lovely and exciting. had to pay for internet but there was a pool on the roof deck.',not_happy
id33583,' we did a one-night getaway to philadelphia for a concert at the kimmel center and visit to independence hall and other historical sites. the morris house is perfectly located for both those destinations and after checking us in shannon did a great job of orienting us. the rooms are a tad small but very comfortable and the water pressure in the shower was great. not to be missed: the fresh cookies baked every afternoon at - pm. generous continental breakfast is included. no on-site parking but a covered multi-level lot across -th st where a -- percent discount with a hotel validated ticket brings the cost for -- hours down to about $--. next time we do a philadelphia overnight the morris house will be our destination.',happy
id33584,' i love the four seasons seattle. the room was esquisitely beautiful. the service was very impeccable. the hotel manager terry spalding and his staff was very personable attentive helpful caring and professional. this was the first four seasons hotel that made me feel so at home while traveling. the food in restaurant and service was excellent. i had the best experience and i am looking forward to taking my family back to seattle to stay at the four seasons.',happy
id33585,' we just got back from a - night stay at the fairfield and overall had a great experience. the greatest thing i would have to say about it is the location. having never been to new york before i really enjoyed times square. we were able to send the kids off during the day and let them roam the shops like the toys r us m&m is store quicksilver etc. the area is very safe and there is a lot to do within a few blocks. we booked through newyorkguest.com and got a good deal on broadway tickets bundled into our stay. we saw - to - which also is excellent and the hotel was close enough that we could just walk to the show. lots of good dining in this area as well with a lot more of the local establishments on -th ave. overall we found the hotel to be very clean and comfortable. the staff was very accommodating and the free breakfast was great as well. saving that one meal really makes the difference in new york because most food places are fairly expensive. you really get a lot for your money here and we will probably stay here again when we come back to ny.',happy
id33586,' a rather large group of us flocked to the paramount for david cook is cd release party at the end of june. now we are known to be a somewhat demanding boisterous bunch and the staff was absolutely fabulous in catering to our each and every whim. my friend and i even had a special surprise that they handled perfectly. while the rooms are a bit small you are in new york and as long as the bed is comfortable (it was) and the shower is clean and it works(it was and did) that is all you need. they could use a few more outlets in the rooms for those of us that travel in pairs and need to charge multiple phoneslaptopscamera batteries and ipads. but other than that? clean plush and luxe. and a great staff. i highly recommend this hotel and am looking forward to visiting again.',happy
id33587,' this hotel was ranked #- in san antonio at the time of my reservation and i see why. we stayed here for two nights a friday and saturday evening. there was a large team of teenage boys who were attending a tournament (we saw them at breakfast) but we never had any parking issues. all of the employees we encountered were pleasant and there were a few little things that just made the stay enjoyable. the rooms are spacious and include a good sized couch-mini-sectional and also a refrigerator and are very clean. the decor here is modern and the location for us was superb. there were a few little negatives but they were certainly not significant and amount to preference. i am simply listing them here for informational purposes. i recommend this hotel if you will be in this area. we plan to stay here every time we are in san antonio which is --- times a year. +trial size of toothpaste +hot water was hot fast! +refrigerator in room +cover on the peephole +nice mini-sectional lounger +great charging station for electronics +replaced shampoo conditioner and soap on day - +all employees were friendly +great selection at breakfast -only - full size towels (i prefer -) -drawers to unpack clothes in a bit small -bath mat had a frayed edge but was clean',happy
id33588,' we booked this through our time share and were pleasantly surprised at the space provided. we had a noise issue the first night which was immediately rectified by the hotel manager and staff. we were upgraded to an even larger room. the bathrooms were on the small side and could use towel bars. we wish there was a down escalator to make it easier to transport our suitcases as we left the hotel. the bed was very comfortable. kitchenette was a nice addition. a great place to relax after a long day running around the city sites. we would definitely book this again!',happy
id33589,' found wyndham garden chinatown on priceline good deal for a wonderful bright clean room with a wall of floor-to-ceiling windows. the free breakfast is a work in progress with slow (but earnest and polite) service. all staff were helpful pleasant and enthusiastic. lobby is bright all-glass. rooms are comfy and efficient wonderful linens contemporary walk-in shower.',happy
id33590,' stayed here for a business conference. was impressed with the public areas but my room was small in a stange way... it was long but not wide. there was about - feet of room between the foot of my bed and the wall. the bathroom was unnecessarily large and if made smaller the bedroom could have been larger. the pool fitness room and banquet rooms were well decorated but in a exaggerated las vegas resort way. i probably wouldnt stay for leisure travel as i wouldnt spend that much money on a night at this hotel unless i was guaranteed a larger room.',not_happy
id33591,' when my wife said she found this hotel deal ... i expected the worst. instead the place has a nice modern japanese feel. nice views of the city from the upper floors. comfortable bed flat screen tv and work space.',happy
id33592,' this hotel is in a fantastic location on broadway only - blocks from the main --nd street subway station and right on the edge of central park! very spacious rooms and the kitchenette was great also! it was our first time in new york and loved every minute of it! i would definitely recommend this hotel.',happy
id33593,' big problems with the room a-c. it was about -- degrees outside during our walk in boston our first day of arrival ------. the room thermostat was set to -- and when we got in the room around - pm i turned it down to -- and closed the window shades. at that point the thermostat read --. going to bed later that night it was at -- and got hotter during the night. we woke up at - and it was --!!! at - am i called and a technician was sent. he re-set the system and we left it on -- during the day with window shades drawn. day two when we got back after our tour it had only gone down to --. we asked for another room and still had problems. the staff was curtious but the problem wasnt ever solved. very dissappointing to spend ourone holiday vacation in the heat inside and out.',not_happy
id33594,' we checked in late on a friday night. we had called the hotel from san francisco and told them we were definitely on our way. we were traveling with my sister and brother-in-law and had requested - outside rooms on a high floor. when we got to the hotel at about --:-- in the morning they only had one room left. the hotel was full and most of new york city was sold out. they sent my husband and me to another hotel for the night. they checked my sister into a larger room than what she had reserved but told her they were only charging her for the room she reserved and this rate was valid for - nights. we finally got back to the hotel the next day and they gave us a key. we went up to the fourth floor and our room was an inside room. the window looked at a brick wall. it was claustrophobic and frankly unsafe if there had been a fire. we called the front desk. they sent someone upstairs with another key for a similar room across the hall that looked out on -th avenue. after about -- hours in new york we finally got into the room we had requested originally. the rooms are tiny. the closets are only about two feet wide and can’t even accommodate the length of a short dress or a man’s shirt. there are no drawers in the room to put clothes away. you are forced to live out of your suitcase. the air conditioning sounded like the subway was coming through our room. when we checked out the management had doubled the rate for my sister’s room because “the guy at the front desk had no right to give her this room at a reduced rate”. the manager was rude and totally unapologetic for everything they had put us through. there was never an apology for sending us to another hotel the first night and there was never an apology for the way they treated my sister. when we got home i wrote a letter to “choice hotels” and the gem hotel about what happened to us. the manager of the gem reversed the charges on my sister’s credit card. eventually someone from the executive offices at choice hotels called to see if the charges had been reversed. choice hotels only cared that the charges had been reversed. they didn’t seem to care when i told them that we would never stay there again. there was no apology for the poor service. this hotel did something every day we were there to upset us. we are not fussy people. i worked for an airline for -- years and i know bad customer service when i see it. i would not stay at the gem hotel if the rooms were free.',happy
id33595,' i recently stayed at this property as it was listed as a three-diamond under aaa ratings and had bunk beds for my two young children. this hotel is not as nice as advertised. the room i had showed its age as it was looking dirty and worn. i also had one of the worst experiences i have ever had with the hotel personnel and management. their customer service was very poor. on the second night of our stay the toilet backed up a around -:-- p.m. i called the front desk and was told there was no one who could fix it so i could move to another room. i declined this as it would have taken at least an hour and a half to pack up move unpack and set up the room. my children were just going to bed so moving and doing the work would have been quite intrusive. i couldn’t believe that they didn’t have anyone who could plunge the toiled as this hotel has over --- rooms. i asked if they had a plunger and the desk person stated he would look. he later called and stated that he couldn’t find one. (really) i could use the bathroom six rooms down for the night. i advised that this was unacceptable as it would be disruptive as the kids would probable get up a couple of times. he stated that no one else was there and the manager didn’t answer the phone and he couldn’t’ find the plunger. i went out and purchased a plunger. when i returned it took me all of -- seconds to have the toilet operating properly. at around -:-- the next morning i went in and asked to see the manager. she refused to meet with me and advised the employee that she was on a conference call and wouldn’t be available to meet until -:--. i found this to be ludicrous and told the clerk so. i felt like making a scene but didn’t as my children were there. when we returned from our day at seaworld around -:-- i met with the manager. she told me that it was good customer service to only offer a room change. i advised her of how much work it would that would have caused and how disruptive it would have been to the young children and that it only took me a few seconds to fix the problem after i went out and bought the plunger. i told her she should be embarrassed about the customer service she advised that she was proud of it and all of her employees. i asked for information on the ownership of the hotel or her manager. she only would give me the “choice” ----- number. she actually stated that she didn’t have that information. i asked for the name of who hired her she stated herself i asked if she was the owner. she again would only say she didn’t have that information. earlier i had asked for compensation for the situation she insulting only offered to pay for the plunger. in the room was a card titled “commitment to your satisfaction” it stated states that “if you’re not satisfied with our accommodations or service please the front desk know so we can make it right.” at this property from the general manager on down they do not follow this policy. they definitely did not “make it right.”',not_happy
id33596,' beautiful comfortable lobby with southwestern decor excellent and friendly service and extremely convenient to the convention center sporting arenas restaurants and everything downtown. gorgeous views of the valley from the upper floors and super fast elevators. einstein brothers bagels is located right off the lobby which was nice for a quick breakfast. the front desk has an excellent map of downtown that lists nearby restaurants and important buildings. networks bar and grill is a nice place for a nightcap or late snack. the only thing i didnt like was the toiletries. they had a medicinal scent so would recommend bringing your own. highly recommended.',happy
id33597,' #name?',happy
id33598,' i stayed at the hotel for one weekend with my lilttle sister and was very very with it. of course it is not a luxerious hotel but the staff is very very helpful and nice. i loved the decoration of the hotel and liked the hostel-charm to it. also the location is perfect! ive been to nyc a few times now and this is my all time favorite!',happy
id33599,' i have stayed at the edenvale extended stay america for the past two months as transitional housing while relocating and i was impressed from the moment i was greeted with an eager-to-help smile at the front desk. my room and housekeeping were equally amazing and the staff have continued to impress me with their eagerness to assist and to be accommodating in any way they can. i know that i will still be buying a home here soon but i also know that i will miss my current residence and all of the people who have made my stay at the edenvale extended stay america so very comfortable. like i said in the subject of this review i cant imagine why people still rent apartments with the availability of superior alternatives like the extended stay america in edenvale. it even makes me smile to think that i am kicking back on my comfy leather recliner and smiling with eyes twinkling as i write this review in an effort to try to thank those who truly deserve it for helping to make my stay so special. :d',happy
id33600,' we stayed for three nights. we got a great rate! great location you can walk to restaurants and shopping; appreciated the complimentary airport shuttle which was convenient; the continental breakfast was marginal; the rooms had been updated and were very nice; soft and plush towels free wifi flat screen tv. the bed for me was too soft but i tend to like a firm mattress. if you like a soft mattress you will love it. i also didnt like the vanity-sink being in the room not the bathroom but not a big deal. the staff was very friendly and helpful. they have a small fitness room and an outdoor pool. free parking. we would stay here again.',happy
id33601,' i stayed at the hudson over the new year with my kids. i am a single dad traelling from england and wanted somewhere my kids could relax to. we booked for - nights and loved it. ok rooms are not that big but we knew that before we went. but what a funky hotel. it made a change to stay in something different and i have stayed in it is sister hotel in nyc the paramount (not with that one). the service was excellent. we had trouble with the air-con leaking in our room the second day. we mentioned it and got swapped straight away. they refunded us one night and knocked a futher $-- off a night for the other - nights. loved the garden and the big breakfast room. really enjoyed it and would definitely stay there again.',happy
id33602,' my husband surprised me with a trip to new york as a birthday treat so i didnt having any input into choosing the hotel -but he did an amazing job in choosing the iriquois! from the moment we arrived we were made to feel like welcome guests. every member of staff from the doorman to the housekeeper was more than pleasant. we had a executive king room which was very spacious and had all the amenities you could want including the most comfortable bed i have ever slept in. we were also given a direct dial number for the telephone which was really useful for keeping in contact with home. we did not have breakfast in the hotel but used the red flame diner a few doors down where we got ample supplies of pancakes syrup and coffee! for us the hotel could not be in a better location (between fifth and sixth avenue). it is only a few minutes from rockerfeller centre radio city and st. patrick is cathedral. we were able to stroll along fifth avenue right up to central park (by the way would highly recommend the boat house restaurant in the park). we flew into newark and the usa coach express left us at bryant park just two streets from the hotel. the hotel has a computer just off the lobby with internet access. this was really useful for us to check on our flight times location of shops etc. in summary i would highly recommend the iroquois as a small luxury hotel and look forward to returning some day. we has the perfect romantic break!',happy
id33603,' my wife and i stayed here for our anniversary. we wanted to stay in one of chicago is grand hotels with an excellent location for shopping and sightseeing. the drake hotel filled the bill. beautiful room combined with excellent service and friendly staff.',happy
id33604,' this past saturday i stayed at the hollywood hills hotel with - other buddies for a bachelor party. we had - of their suites and i picked this hotel because of its location to where we would be eating and going out as well as the reviews i read. i went into it not expecting it to be a --- star hotel however the service i received was far beyond the hilton is hyatt is and sheraton is i ahve stayed at in the past. from the moment i checked in the staff was absolutely courteous and friendly. melissa and terrell were awesome and before i even said anything they offered to have taxi is ready to pick us up. when the time came they called us and told us our cabs were there and off we went. they even let us check out - hours later (there was no way we were going to be ready and out by -- after our night). the only problem they had was the ice machine was broken but when i called and told them so they remembered that we were part of the bachelor party and i didnt even have to ask as they sent up to buckets of ice. for any and all future weekends of mine in hollywood this will be where i stay. o and i forgot to mention that the views of the hills are amazing and parking is not a pain and they dont rip you off for parking. i dont require --- stars when i stay at a hotel because i usually just need a comfortable room and bathroom to sleep and wakeup in -- if you need all the extras like a fancy pool with dj and a club-lounge and a spa in-room massuse or catchy name for the hotel then this isnt for you. if you want to get treated well and have a nice clean room with a great view in the heart of hollywood and you dont care that this hotel is name is more than - letter or not abstract then you will be fine.',happy
id33605,' beautiful decor friendly staff comfy bed (would hope the pillows to be firmer though) and great location. traveled with my mom and had booked their suite for - nights. especially impressed with the spacious room layout (- walk-in closets plus a powder room!). love the room details - modern cozy chic and yet not overly decorative - living up to my expectations for both the hotel and seattle the city. although theyre very helpful and nice the valet parking-bell boy team is a bit on the slow side (at most times understaffed). every morning i had to wait at least -- min for my car to be pulled up.reminder to future guests: bring your own toothbrushes and slippers. havent used any meal or other services during my stay so cant give any comments on that. the restaurant by the lobby seemed pretty nice and hip though.',happy
id33606,' decent sheraton to crash when you are to tipsy to drive in phoenix. also good to bring a significant other along with you for the evening.',not_happy
id33607,' i had follow-up appts. at md anderson and my husband and i chose to stay here because of the close proximity. we travel often and will often choose hampton because of our positive experiences. this one was horrible... stained sheets pillowcases bedspread. judging from the condition of the linens we didnt dare use the coffee maker microwave. when complaining to the manager and asking to change rooms we were told all the rooms were the same. because our stay was to be brief and other area hotels did not have rooms available at the medical rate we chose not to change hotels. but this will definitely be the last time we ever stay at this hampton. there are too many other nice hotels close to md anderson to choose from.',not_happy
id33608,' beautiful hotel was worried slightly because of some reoccuring concerns mentioned in the reviews here but we had basically no problems. checkin was fast and staff were unbelievably helpful were used to american customer service being great but it was very noticeably good here. margarita at the checkin desk along with others helped with any questions told us the best way to get to the golden gate bridge (would recommend a hop on hop off bus taxis will take you there but there wont be any at the other side to pick you up) and informed us about the tram system for getting around the city (efficient and much less expensive than the cable car). our room was on the first floor. i dont know whether it was refurbished or not but it was absolutely perfect. beds are big enough for two to sleep in easily and the sheraton sleeper mattresses are wow-you will never have a better night is sleep. bathroom is small but clean and pretty bath and shower are big enough for adults. plenty of towels and fresh toiletries every day; housekeeping was fantastic and very reliable. not much storage space a closet and three drawers isnt enough for four people to keep all their clothes but it wasnt an issue for us. there is a tv a coffee machine with starbucks coffee that my mum adored and we had a small patio with a table and a few chairs overlooking the pool (unfortunately no way to get to the pool from the patio though). it was simplistic spotless and beautiful exactly as we wanted it. who wants the room to be anything more when youre out all day seeing the sights? location is brilliant. ihop is across the road for a convenient great breakfast (chain or no chain we adored it there) and very nearby is a tram stop which will take you to union square (clothes shops galore) and chinatown the stop for tour buses pier -- about a minute is walk away and fisherman is wharf close by. you can walk to hollywood café a gorgeous breakfast hole-in-the-wall nearby; there are plenty of restaurants and cafés in the area (would recommend bubba gump and fog harbor in pier -- blue mermaid on the wharf boudin is bakeries all around the city) so food isnt a problem. we didnt have a single bad meal although you might want to look around for bargains. if you want food in the hotel the only option is spressi a chic but ridiculously overpriced mini shop in the corner of the lobby. $- for an orange!!! go elsewhere. pool is small but heated and very tranquil usually barely anyone there even in early august. fire pits around the pool and at the front of the hotel are lovely and romantic. i didnt visit the fitness centre but my dad said it was small but adequate. decor of the hotel was kind of aquatic-themed very homely. free wifi in the lobby is great. cant think of much more to say except for stay here! if you want a hotel that will meet your needs after you come back from a tiring sightseeing day i doubt you could find anywhere better.',happy
id33609,' i attended the siop conference here and found it a fine meeting venue. the meeting rooms were well laid out the coffee was good and the balcony areas were nice for a break from it all. very striking is that the air quality and the lighting design was such that i didnt have that heavy headed feeling that usually develops at multi-day conferences. my hotel room was well appointed with a nice view of the harbor. there was a problem with the shower but it was fixed promptly and cheerfully. very nice attentive staff. one downside is the train whistle at midnight. a bit loud but not really the hotel is fault.',happy
id33610,' this looked a nice heritage hotel at first but we found that the room (which was very good for watching the vagrants on the street corner) quite small and a bit poky. the restaurant was not good and very expensive lucky there was a good coffee shop next door. eating out was okay (when we were not being pestered by the tramps) but there sure are some weird people in san diego! check-in staff were very good but two nights was enough for us!',not_happy
id33611,' the omni san francisco is located in the heart of the financial district in san francisco right on the cable car line and easy walking distance to nob hill. the lobby speaks of a stately luxury hotel but the rooms dont. i would classify the rooms as fairly avearge both in terms of size as well as decor. the bathroom in my room was on the small side. generally speaking i found the hotel and rooms very clean loved the location but glad that my stay was not extended.',not_happy
id33612,' was in charlotte for a weekend with friends and wanted to stay downtown. ive stayed at the ritz in charlotte previously and had a wonderful experience. unfortunately the ritz was ful so we stayed at the dunhill. basically it is fine but here is nothing memorable or that would make me return. it is shabby in a way that begs to be redone -- carpet worm through chairs in the very small lobby become threadbare grout flaking off in the bathroom. would not stay here again.',not_happy
id33613,' you can book this holiday inn with complete confidence our room was spot on everything was to hand bathroom was clean and beds were excellent i honestly wished i could have brought mine home with me excellent sleep quality housekeeping was very good and complimentary breakfast was a treat on our next trip to houston we will definitely book again thank you holiday inn for a comfortable stay we will return',happy
id33614,' we stayed at the ace hotel in seattle for just one night and it was exactly what we needed. we found it to be a modern chic little hotel with clean accomodations and a friendly staff. the manager ed was great! he watched our bags for us while we explored belltown and at one point came running after me to bring me the camera i had left behind. such courtesy! id definitely stay there again.',happy
id33615,' i recently stayed at the sheraton austin hotel while i was in town for - days of business. it had everything i was looking for in a hotel. the valet parking was quick and easy the rooms were clean and comfortable. the staff were all friendly and competent. the hotel is in a nice location- close to the university of texas campus and the texas state capitol building. at the end of my trip i had - complaints- everything was very good. i would definitely stay here again and recommend it to anyone traveling in austin.',happy
id33616,' otherwise i would have stayed in the city. ok it is only a twenty minute ride to downtown but my reason for being here brought me to the south side of town. i arrived later in the evening: -:--pm. my only reasonably convenient option for dinner was texas roadhouse across the street and the hotel clerk gave me a --% discount coupon to use there. the hotel is typical fairfield inn nothing special not major complaints. i arrived for breakfast (cold cereal and coffee) about ten minutes after nine not aware that the service ended at nine. then woman who worked the area could not have been more accommodating asking me if i wanted anything each time she took something away. one annoyance at the hotel: the tv automatically turns on to fox news.',not_happy
id33617,' this quality inn was the worst weve stayed at. we arrived early and were told that a room would be ready in -- minutes to an hour. we had asked for a -st floor room. after an hour still no room. then we were told that we could have a -nd floor room. we went up just to discover that the carpeting in the hallway was in a disarray - they were putting in new carpeting. the wallpaper was messed up in areas. in the two days that we were there no one was working on the carpeting. our room was also poor. one of the lights by the bed was out. when we checked the bulb which was loose there were arcing sounds so we unscrewed it and switched bulbs with the other lamp only to have it arc again. we notified the desk and they promised to fix it. no one ever did while we were there. another lamp which had an outlet to plug things into had a loose and floppy outlet - also unsafe. the lighting was extremely poor in the room. everything seemed old and in bad repair. the toilet took - minutes to refill after each flush. the breakfast was incomplete. for example there was sausage but no eggs. when we asked we were told there would be no eggs. they ran out of regular coffee and were extremely slow in providing it. when we checked out no one asked if everything was okay - they just didnt seem to care abaout anything!',not_happy
id33618,' i would most deffinately recommend this hotel to anyone who wants the ultimate new york experience. it is location is fantastic for first time visitors and experienced travellers. nestled perfectly on park avenue you are a stones throw away from grand central station which is not only a must see but makes it easy for you to get around and impossible to get lost. you are also within easy walking distance from central park rocker fella centre and many more attractions. just tap the address into google maps and see for yourself!!! within the hotel you are greeted by the most helpful staff who are a credit to the hotel. everywhere is spotless. the rooms are huge and come with all the facilities from irons hair dryers to satelite television offering a decent range of programmes. although i found that the power output from electircal appliances such as hair dryers and straighteners was weaker than i am used to so ladies you may have to get up a little earlier for perfect hair!!! the food is amazing with varieties to suit all tastes. although not the cheapest it is not necessarily expensive when you consider the expertise of the chef that is cooking for you!!! not every day can you say an award winning chef has prepared your lunch...well you can when staying at the waldorf. you do not get the impression that the waldorf attracts a type of traveller there is always a range of people wandering in awe around the lobby from business associates to families to couples. the hotel caters for the needs of all it is guests on an individual basis which makes you feel invited to part of the hotel family (not a fish out of water) my partner and i would never contemplate staying anywhere else and will be back as soon as possible!!!!',happy
id33619,' ran the wellstone marathon in dallas on dec ----. upon arriving i asked if i could stay util -pm. there was a strict policy with staying past the checkout time of --:--. since i was planning to run - hrs marathon. this would place me at --pm. i asked if there was any possible way. they said that there were a bunch of people arriving sunday afternoon and that it was not possible unless i paid --- cost of room. upon completing the race i went past the area and notice runners leaving the elevator and checkout of the hotel. this means to me that there is not equal treatment. i suspect since i not of european descent there are some discrimination with the staff. the rooms were ok. comfortable but ...',not_happy
id33620,' very similar experience as with my previous (original) review. got another good rate on hotwire so that colors this slightly. (total cost for two nights plus tax was about what the nightly rate was at the seminar rate at a nearby hotel.) as before i a couple of nights to save having to drive a few hours each day to a multi-day seminar but this time the family didnt join me. staff was pleasant - both on check-in & out - no problem that i checked out a little bit late (during the seminar is lunch break about -- minutes late - i ask about it in advance and told it would be no problem). room was on the north part of the hotel and had absolutely no train noise issues. room was perhaps in a little better shape than i remembered from my previous stay. bed was better (my previous stay it seemed too soft for my tastes). it is worth noting that the hotel now has a skybridge to the convention center expansion so you dont have to go outside to reach the convention center (although i did as weather was okay). beyond that (and i dont remember if i mentioned this last review or not) it is worth noting that the hotel windows all over see the interior of the hotel. thus there is light coming in from them even at night. the hotel does provide heavy curtains that do a fine job of blocking the light - but be aware of this and that you dont have any kind of view from the windows. one other point is you can save a few bucks (something like $--night) if you self-park at the adjacent pan-american plaza parking but be aware that it is a strict hourly rate; the valet rate does give you in-out privileges. that is about all - another stay - and wont hesitate to book again. that said i might not feel as good if i had paid full price for the room. hlo',happy
id33621,' very clean modern and elegant. great location with good food close to the hotel.',happy
id33622,' a terrible place. the service is so bad. the hotel staff is very rude. i left some of my stuff in the room but lost them when i came back at night. very bad experience. do not stay in this hotel.',not_happy
id33623,' this is the -rd time i have travelled to new york and the closest i have stayed to times square. we found the hotel to be brilliant. we had a few difficulties with our booking through the agent we used and wondered if the hotel would continue these troubles but they were exactly aware of what had happened and check in and check out was seamless. the hotel is funky with fab wallpaper. our room was fantastic the biggest room i have stayed in in new york. the only thing that would have made the room better would be drawers. breakfast was included with our stay and this was a real plus point. yes there is a club in the hotel and as we were on the -th floor we could hear some music but it never stopped us from sleeping! we didnt use the pool on an evening it was a bit like p diddy is crib with ladies in bikini is sipping cocktails but we never expected to go to new york and use the hotel pool we were there for the sights! and sights there are not -- meters from the front door is times square! i would definitely stay in the hotel again.',happy
id33624,' we stayed at aloft charlotte uptown at the epicentre for - nights. we were familiar with the location and knew that it would be busy over the weekend. the hotel is decorated in a nice modern style but doesnt get much light. rooms hallways and elevators were dark. upon check in the desk host was very warm and told us that room service was available until -- pm and showed us where the prepackaged food items were available for lighter fare (this food consisted of liquid cheesesauage-bacon egg biscuits for breakfast and snack bars candy etc.). the hotel offered kids camp for my - yr old daughter which consisted of an inflatable mattress with a board game and spongebob bedding. perfect! she loved it. they also provided a roll away crib for the baby. this made for a tight squeeze in the room but we expected that and were fine with it. the worst part of this hotel by far is the noise level. there are huge gaps under connecting doors and exit doors and we got very little sleep hearing other patrons talking in their rooms or coming in late at night. we could hear every word that people said as they walked down the halls and those in the room next to us. the other guests werent overly loud - that is just how much space there was under the doorways. i knew the guests next to us must have been just as miserable any time our baby cried or our - yr old got hit with a bout of uncontrollable laughter and squeals. once we reached our room and decided to shower up for dinner we realized there were no washcloths. we called housekeeping and they brought up - washcloths. the following day after housekeeping cleaned the room we came back and no washcloths were left. we called housekeeping again and were told that the hotel was out of washcloths and we did not have washcloths for the remainder of our stay. we ended up washing with hand towels! one evening when we were hungry and didnt want to go out we decided to check out the room service menu that the front desk guy told us about. we could not find a menu in our room so we called the front desk and were told that the hotel doesnt offer room service! room service isnt a big deal to me and certainly not something i check before selecting a hotel but why does the front desk guy not know that it isnt offered???!! i would not go back to the aloft uptown with family or alone.',not_happy
id33625,' we stayed july --th - aug -rd and had a great experience. every staff member we met was extremely helpful and courteous. they offer a shuttle to and from sea world for a one time fee of $--. the shuttle takes you directly to the gate no walking from the parking lot. we went twice so paying the shuttle fee and tip still saved us a lot of money in parking fees. there is a playground and charcoal grills outside as well as the pool and hot tub. the area was nice and clean and the pool was great! the breakfast was good although there arent any eggs sausage bacon or biscuits and gravy. they do have texas shaped waffles which were fun. the room and bathroom was nice and clean. my daughter left her teddy bears on the bed where she slept and the cleaning person arranged them in such a way that looked like they were tucked in to bed napping which left my daughter very impressed. the only cons are: the walls are very thin so hallway noise and next door room noises are a bit loud.the hotel seems like it is a bit far from any attractions except sea world. however just a couple of miles down the road is a walmart and a strip mall of different stores and restaurants. also at jim is -- hour diner kids eat free on tuesday nights. overall great stay great value great staff. would definitely stay here again.',happy
id33626,' stayed on a sunday night. three people in line to check-in and the phone ringing but ashley handled it like a pro.  had a king-plus room (it was cheaper than a king this time) on the third floor.  very clean and spacious. microwave and fridge in the room plenty of towels nice flat-screen tv big desk work area. room was quiet. heard a couple of small planes in the evening and morning but it wasnt bothersome. breakfast area was clean with a lot to choose; hard boiled eggs bagels muffins cereals yogurt oatmeal waffles (even a texas shaped one) juices. stayed here before and ill stay again.',happy
id33627,' we came to detroit for two tiger is games and needed a place to stay that wasnt outragously priced. i was not real familiar with the area and was concerned about location. i found this place on-line and read the reviews and decided to stay. it was wonderful! i loved the location away from town so it was quiet safe and romantic. the rooms were perfect and had all the necessary amenities such as a blow dryer shampoo lotions and soaps. the staff was excellent and friendly! it is a short shuttle to ford field or to the casinos. we saved on parking for the game and stayed safe by calling for a ride from the casino at -:-- a.m. and they happily picked us up!',happy
id33628,' this location is great especially if you dont have a car - it is in walking distance of many of the downtown sites. however while the price is comparable to many other hotels in the area it doesnt offer many of the comparable amenities. i traveleled here for business and while the staff was friendly they were more hassled than approachable . wifi was $--.-- per day and was not very fast. the rooms were smaller though the bed was comfortable. the restaurant was okay - service staff was mediocre and the food was mediocre while the price was higher. the coffee shop however rocked!',not_happy
id33629,' definitely book a waterfront room as this is what distinguishes this hotel from others in seattle. large balcony for viewing spectacular sunsets! easy walking to aquarium pike market and convenient to cruise departure points. excellent restaurant-bar at the hotel. staff is friendly and attentive; pleasing lodge-style decor. definitely will return!',happy
id33630,' friendly staff clean great location with free shuttle to downtown sites (airport service was a charge) and budget friendly! free breakfast was great also! and free parking! pablo the shuttle driver was great! his suggestions for lunch-dinner were perfect. the no name restaurant by pier was great--great food with great prices. he even dropped us off right at restaurant!',happy
id33631,' we stayed here just for a night for its proximity to penn station (about a ten minute walk). it is a good central location close to a lot of attractions (empire state could be seen from the window) and transportation - many within walking distance - earlier that day we had dropped our bags off and walked south to soho and later on we walked north to columbus circle. so if you dont mind walking (and that is probably the best way to see anywhere) then the location should suit you just fine. as for the cost at around -- dollars (before taxes - after taxes --) it was just about the cheapest thing in new york we could find for two people. for the location and quality this isnt a bad deal at all. the room was clean and decently kept with a sink and a mirror though the bathroom was shared. the bed was decently comfy though a little on the softer side. the decor of the hotel was a little dated but almost in a charming circa ----s kind of way. the staff were nice and had a convenient bag check service if you arrive before check in or check out but need somewhere to drop your bags. however it bears noting that the hotel itself could use some renovations beyond decor. the soundproofing wasnt great and the walls were quite thin. if youre used to packing earplugs when you travel then this wont be a big deal at all. in short one of the only major downsides was noise. street noise is unavoidable in new york but hearing the adjacent room is tv isnt. either way this is hardly a big enough downside for which to avoid the place. another downside was that the hot water took quite a while to circulate and the shower took a few minutes to heat up. again a rather petty complaint. in short - it is a very no frills kind of hotel that is a little outdated in a few ways. but if youre going to see the city and want a centrally located place just to crash that is better than a hostel then this should suit you just fine. especially if youre a student on a budget...',happy
id33632,' i found the grand hyatt in seattle to be a great choice for my one-night stay since i needed to attend an event at the paramount theatre just a block away. the check-in staff was very friendly and efficient and had me on my way up to my room in short order. off-street parking is convenient though a bit pricey with a parking garage located right behind the hotel. the rooms while not large are very comfortable. much of the space was taken up by the bathroom which had an enormous shower plus a separate tub and expansive counter and sink. it seemed luxurious until i tried out the towels which appeared to be made for a middle tier fitness club rather than a top notch hotel. the room was very quiet; i didnt notice any noise from adjoining rooms or the hallway although i didnt see many people on my floor so im sure that helped. there were some other very nice touches such as electrically controlled window shade to block out the downtown lights and a lighted closet for hanging clothes. the king bed was very comfortable with lots of pillows to choose from. besides the disappointing towels the thing which made this less than a perfect night is stay was the wifi connection. im always amazed that holiday inn express can provide me with rock-solid wifi for free but a place like the hyatt will charge at least $-- per night for flaky internet access. i even splurged for the premium wifi at $-- per night and found it to be painfully slow. i gave up trying to get work done from my room and switched over to using my phone for basic web access. overall my stay at the grand hyatt was a very good experience and i would probably stay here again on my next trip to seattle.',happy
id33633,' cute place...clean..location is great..close to nice dining and the beach...one suggestion..stay on the third floor....we were on the second floor and the guests above us were really loud...so loud we did not sleep. we had to complain three times. did not seem like the manager on duty did much. the noise continued all night. otherwise okay place to stay. probably will not stay again.',not_happy
id33634,' i found the staff to be extremely attentive and helpful. the in room service was excellent along with breakfast buffet. the hotel is located close to the airport; which the hotel provides complimentary shuttle service to the airport. i would definitely stay here again. the bed was extremely comfortable with nice linens. lovely --in. lcd tv was a nice touch. overall a good hotel. however the room appeared to be dated.',happy
id33635,' the staff at the hotel could not have been friendlier. i really should have been asked if i wanted the charge to stay on my card and then there would have no hold on my card but instead there was money that needed to be dropped off. one of the staff people lorraine was helpful above and beyond the call of duty. she suffered through a series of phone calls from me and was never short or rude but tried her best to help address the situation. she even participated in two conferece calls with the credit card company. my next trip to la will definitley include a stay at this hotel!!!',happy
id33636,' won a really good bid on priceline. pros: arrived around --:-- and got to check in early. stayed in nice sized king room. because there was only - bed there was lots of floor space in the room. never heard our neighbors while we were there. good thermostat control of heat in room. nice shower pressure. in room safe. clean iron and ironing board. extra pillows in the closet. really dark window shades for sleeping in late without the sun shining in your face. front desk staff was nice and they implemented a checkin line with a person directing the line - this was new since the last time we stayed there and it helped the line move quickly and elminated people from skipping into the line ahead of others. they also have a phone checkout system now in addition to the check out kiosks in the lobby which was nice - just call and leave your name and room number leave the keys in the room and you can leave. convenient location with good subway access and lots of cabs everywhere. clean rooms and comfortable beds. cons: not enough towels really slow elevators and they stopped on every floor on the way down. no fridge in the room.',happy
id33637,' our recent weekend stay at the palace was a mixed bag overall. here is my take on the pros and cons of this hotel: pros: central location is fairly handy lobby area was quite classy and beautiful room nicely appointed-furnished great view of market street from our large window that opened nice linens superb showerhead valet parking was very quick and the housekeeping staff was exceptionally friendly. pool-spa area on -th floor looked nice though we only walked through to take a peek. cons: standard room was quite small -(common in s.f i know) a nice chair with ottoman was so close to bathroom door you usually bumped right into it on the way out vanity area was very small - just a very small amount of room around sink in bathroom awful hallway noise after midnight - could clearly hear people talking in the halls and a couple of slamming doors jolted me awake more than once during the night price was a bit steep at $--- per night and the buffet breakfast in hotel was outrageous at $--.--. overall a classy yet overpriced hotel for what is delivered. i have definitely stayed in less expensive hotels in s.f. and was much more satisfied with my overall experience so i will not be returning to the palace unless someone else is footing the bill.',not_happy
id33638,' prior to my stay i spoke with hard rock is conciere. i was arriving by way of union station and had business meetings scheduled throughout my stay. i gave him my locations and he sent me walking maps from union to hard rock and hard rock to all my scheduled meeting locations. it was great. my room was clean and spacious. i had a friend visiting and wanted a quiet spot for dinner. their first floor bar and dining was nice but that night i wanted a relaxing spot. they suggested dining on their -th floor. it was perfect and the food was great. their location is also in walking distance to so shops and museums. you need to try it.',happy
id33639,' my husband and i stayed here for five days in march for a business conference. there are a lot of nice things about the hotel - the view of the mountains the comfortable bed the helpful concierge the nice desk staff and perks a coffee place that is open -- hours. the one off note we encountered was housekeeping. the housekeepers were fine but on our last day we were out all day and returned at -:-- to find that our room had not been cleaned yet. we called to ask housekeeping to clean the room while we went out for coffee so we could take a nap. they said it could take ----- hours to do that. my husband saw a housekeeper down the hall about --- hour later and she was just going from room to room cleaning. she said they had not told her about our call at all. i thought that was pretty bush league for a luxury hotel. that was the only sour note of the stay though everyone else was very nice. there are a lot of nice restaurants and clubs within walking distance of the hotel.',happy
id33640,' the hotel is a really nicely redone motel with a central courtyard. the rooms are quite nice looking although ours didnt have any outer facing windows and i could see why other people have complained about noise - we were lucky and had quiet people staying near us but you could tell the walls were very thin.',not_happy
id33641,' i booked this hotel with the idea that sheraton hotels in general are usually --- stars in quality. i was however quite disappointed in this sheraton hotel. coming from canada the sheratons generally appear to be more consistently of a higher quality. part of the starwood group of hotels the sheraton hotels are branded alongside the westin and w hotels. if you have the cash i would suggest you would have better luck in getting consistently high calibre hotels by selecting the westin brand of hotels. both the sheraton and westin hotels co-exist in major cities around north america. during my leisure trip to dallas i stayed in three hotels. in order of enjoyment: -. four seasons hotel resort and club dallas at las colinas -. hyatt regency hotel dallas -. westin galleria hotel dallas -. sheraton suites market center hotel dallas my ranking of the sheraton at the bottom of this list does not indicate that it lost by a wide margin. it cannot be even categorized in the same class as the other hotels i have mentioned. when i checked into my room i was disappointed to find the furnishings of a ---- is----- is-era. the same kind of furnishings (sofa for example) could be found in a used-furniture bargain center. the style and quality of fabric was poor. while the room did have a small fridge-cooler there was no mini-bar to speak of. the interesting thing was that there was a sink in the bar area . the quality of the washroom was disappointing. the shower-tub was pretty old. my sink faucets were dripping-leaking water. the sink faucets were very old and cheap-looking. the sink-bathroom quality reminded me of cheap rental housing you would find in bad parts of town. the only thing to redeem the hotel is the quality of the bed. the sweet sleeper bed is probably the only thing this hotel has in common with the other sheraton hotels. i used the small fitness room on the main floor of the hotel. the equipment was pretty standard-fare. compared to other above-average hotels the equipment was pretty low-end. at the time i only saw cycling machines and no elliptical machines (which i prefer). there was a television in the fitness room. the indoor swimming pool was pretty small. not long enough for good lane swimming. neither the fitness room nor the pool looked very used. i did visit the restaurant-pub in the evening. it had pretty standard american food. nothing really fancy on the menu. they had a big screen television in the background. the restaurant shared a common area and entrance with the pub which is where the television was located. at the time i went to the pub the restaurant was closed. service was acceptable. when i called the front desk to discuss the leaky faucets in my washroom when i checked-in they said someone would be sent up to fix it. nobody came. i mentioned this to the hotel manager at check-out time and he proceeded to reduce my bill by about $-- usd. i ended up paying about $-- usd + taxes. when reading the other reviews of this hotel i cannot believe people can possibly rate this as their #- favorite hotel in dallas! while the price is much better than other hotels (like the westin galleria dallas) i stayed at this hotel does not deserve the sheraton brand name. it would be more suited as a holiday inn express or something in the --- star category. hope this helps. if money is not too big a concern a westin hotel will always be better than a sheraton hotel. westin hotels also feature the heavenly bed and the heavenly bath ... which feature dual-shower heads. a great plus for comfort and luxury. although this hotel is convenient if you are travelling for business (it is across from a conference center) people travelling for pleasure-fun should stay away from this hotel. i hope this review helps your decision-making.',not_happy
id33642,' we stayed in a - bed hotel room and it was the nicest hotel weve stayed in ny by far! it is in a prime location so there is lots to do in the surrounding area and best of all it is super nice and clean. obviously since your in ny everything is narrow so youre cramped for space but it is do-able. room came with a mini fridge microwave and coffee maker. lobby is nice and has a restaurant and bar. it is honestly worth it and im so glad we found this place. i highly recommend staying here.',happy
id33643,' i travel a lot so the first thing i do in every room is check for hot water. no hot water - the hotel fixed it pretty quickly but this is the - stay here and everyone time no hot water? wondering if maybe they just turn it off for rooms not being used? the staff were fast to fix so cant complain on this. the room was nice comfortable and clean. front staff members were helpful.',happy
id33644,' very large modern centrally located hotel - excellent for shopping. plenty of amenities including gym foodmarket business centre & bar-restaurants. the hotel is right next door to grand central station so is a great base to see the city. times sq is a -- min walk & the ny library less than - mins away. two small negatives: firstlyno free wifi (bit of a joke as even burger king have free internet these days!). secondly we reserved a - person room & were given a room with two small queen beds. ok as we are all slim and petite (under -ft -) but would be extremely uncomfortable for average sized adults! i have stayed at other hotels for the same money & they provide - x king beds not queens. overall good for a short tourist break. modern clean & central.',happy
id33645,' great location for shopping!!! staff was great. hotel was very clean. loved it.',happy
id33646,' the budget lodge is a no frills motel and you cant beat the price. our room was clean the bathroom was spotless and the bed-pillows were comfy. we did have a problem with hot water coming out of the cold water tap but they came up immediately to fix the problem which is all you can ask. there is a fridge in the room which was convenient. the manager did give us a map of the downtown area which is less than a ten minute walk. the budget lodge was very close to chase field as we caught the phillies vs. the dbacks. i did not realize there was breakfast but starbucks is right down van buren so that is not a problem. the walk from downtown late at night might be an issue for some. we live in nyc and it was odd to see nobody out walking. again it was not a big deal to us but just wanted people to know that the area might seem isolated (if you were a single traveler). however buses do run on van buren and altho we walked it is possible to get a ride right to the hotel. it is a good value.',happy
id33647,' this is a very basic motel. there is nothing fancy about it. it is clean with comfortable beds and plenty of towels. if you are looking for fancy this is not it but it is clean and in a safe area.',not_happy
id33648,' we come here every time we stay in san antonio. we love this hotel. it is beautiful right on the river and has complimentary food and drinks. room are clean and staff is friendly. the only thing i would request is to add bacon to the breakfast menu. if youre staying a week the same breakfast menu can get old. but it is good food....just the same.',happy
id33649,' we really enjoyed our stay. the check-in was very fast and very cordial. the room was modern and very clean with an exceptionally handsome bathroom. as is becoming more common in new properties there was a shower but no tub. the shower floor was textured so that you dont slip. there were plenty of towels though there was no towel bar by the sink; there were hooks a few feet away. the rooms were quiet and the breakfast was extensive. it is nice to see several fresh fruits among the choices and they had long hours (----). the staff at the front desk and in the dining area are very friendly and helpful. there are two computers in the business center and a printer is available. we didnt use the free wi-fi. the pool looked clean and airy with nice long hours (- am - -- pm).the hotel is a little hard to find but that means that it is away from the noisy highways. the hotel directory emphasizes the green efforts of the hotel. yet when we got to our room every light was on the room was colder than necessary and for some reason the drawers were open. it was disconcerting---we wondered if we had been assigned to an occupied room. i guess this was to look inviting but it seemed like a waste of energy. one other quibble: the black-out curtains are a little short so they let more light in the room than id like. overall though this is a wonderful hotel. i noticed from a plaque on the wall it was recognized by hampton as in their top --%. wed definitely return.',happy
id33650,' the rooms are very beautiful but we were still disappointed considering the price. we were told that the rooftop pool (one reason for choosing this hotel) was -- degrees. unfortunately the pool was too frigid to enter. we were sharing a king suite with our daughter & her husband and although the pillows for the king bed were great the pillows provided for the hide-a-bed were lumpy and uncomfortable. for the price this place is a bust.',not_happy
id33651,' we paid £-- a night for three nights at the hilton financial district. the hotel is located on the edge of china town and is centrally located for many of the main sites in sf. it is just a block away from the city landmark - the transamerica pyramid. the hotel is within -- minutes walk from fisherman is wharf while the walk to union square is about -- minutes. as you would expect being located close to china town and north beach there are many restaurants in the area around the hotel. our room was disappointingly small but was clean and had all the facilities youd expect from a hilton. the bed was particularly comfortable! views over the city were great - i would however recommend requesting a room overlooking the bay since this view is spectacular.',happy
id33652,' we have stayed at this hotel many times and it is terrific. the rooms are spacious and really well done. the bathrooms are marble and also quite large. we love the location- you can walk to chinatown in - minutes and union square is around the corner. they serve a really good buffet style breakfast- though they just started to charge for it and it is pricey at $--.-- per person. we skipped it after the first morning when we were handed a bill for what had always been included in the room rate. the staff is very friendly and if you dont want to spring for the hotel parking there is plenty of street parking (metered) or lots just a block away that are very reasonable. they have good rates and good packages to offer. we have stayed at several hotels in this area over the years and we have found the orchard to be the most comfortable and quite luxurious for the price. the windows do not open-the one down side for us. the beds and bedding are top notch. always a good place to stay.',happy
id33653,' we were doing a family trip through philadelphia but were worried about safety. i chose this hotel because of its proximity to the historic sites. we were rewarded with a glorious hotel that was less than a block from independence hall. at no point did we feel unsafe. the hotel staff were very friendly and the views from our room were spectacular. i will definately be staying here again on my next trip to philly.',happy
id33654,' from the very first time i placed a cross-country call to the hotel to ask some questions about its location and accessibility to places by foot and by bicycle i was greeted by the most cheerful helping guys. joe was able to answer all of my many questions. while staying for the week the guys at the front desk were most helpful in getting us tkts to the zoo as well as a play in town and always had great suggestions for restaurants in the city. the hr on wed along with the piano bar and singers was super. the breakfast on the -th fl with the panoramic views were great also. while staying in the smallest suite we had plenty of room and the housekeeping was fabulous. sue activities coordinator and ed mgr were soooooooo personable and fun to socialize with and would be fun to see again on our next visit. from south carolina with gratitude rita',happy
id33655,' i am not a big fan of most embassy suite is properties but this one accomadation wise is good.the rooms are updated and so much better then any other embassy ive been to in a long time.we stayed in an executive suite and it has more room with a dining table for six and a seperate vanity type (though dimily lit) vanity in the bedroom.it has a flatscreen in the living area and a flat screen fullbacked tv in the bedroom.bathroom is ok no fan in the bathroom so showering really fogs it up. ok the not so great part was that the majority of the people there had kids in a soccer tornaments in the area.these kids ran wild all night yelling and running and slamming doors.it was so bad my two kids who were there for the same reason wanted to change rooms because they got no sleep due to the noise!the front desk staff told me the parents get mad when asked to please keep their kids under control.........??? front desk staff was very helpful and professional. the breakfast was ok the managers reception in the evening was not so great potato chipspretzels were the snacks and the drink line was not worth standing in.trying to get some napkins at the breakfast was like i had insulted the worker i had asked for them from and check to make sure the plates are clean (really) the atrium area is still under construction and parking is $-- a day although you could park on the street. it is probably a quieter place to stay during the week when there are non supervised kids running everywhere.when your own kids are bothered by it you know it is bad! the pictures of the rooms on the hotel website are accurate.',not_happy
id33656,' i agree with the two previous reviews (jan ---- & jul ----) to a certain extent: small rooms and somewhat dark in corners but acceptable. however the room we stayed in seemed recently renovated and very clean - especially the bathroom. we stayed three nights. the room was cleaned and sparkling upon our return from our sightseeing every evening. as for urban noise we occasionally heard the siren of an ambulance but i think that is expected for the location. otherwise the area was eerily quiet owing to the fact that nothing was going on at the convention center nearby. in fact this quietness and the occassional graffiti and dilapidated row house in the area gave my wife some concern for her safety but --th and m st are well lit and we just avoided l st. although it is on the national historic register it didnt have much charm to speak of. the complimentary breakfast was simple but well-presented in their dining room. its just a functional --start hotel with a very good location with respect to the sights and fine dining. fwiw the sister property (henley park) had much better curb appeal and looked more spacious when we walked by it one night. next time we would consider that hotel a hotel in dupont circle or some place off the orange line for the most direct metro access to the big sights and museums.',not_happy
id33657,' if you looking for good service with decent location and perfect price find this place. it is just next to phillies stadium and few minutes far from down town. this place is ready for any purpose any kind of services you could respect. neat hotel fine breakfast excellent services always waiting.',happy
id33658,' nice stay bed was very comfortable. friendly staff. good variety of food at breakfast buffet. avoided the $---day parking screw over by parking free on street. just a short walk so well worth it.',happy
id33659,' we stayed there are a banquet hosted by the hotel. the room was large with a very big bed. the view wasnt that nice but there is not much you really want to see in that area. we stayed at the banquet until about -. they served a lobster and steak dinner with a side. i have no idea what the side was but i loved it. the banquet was set up beautifully. they really did a great job. we had a great time. they had a breakfast buffet set up in the morning. the food was soo good. i probably but on -- lbs that weekend alone. check out time was -- but we didnt leave until -ish they were not rude or pushy about it at all. it was great. bath tubs were small though.',happy
id33660,' we checked in and were greeted by a very dry and unwelcoming front desk staff. the girls at the counter werent friendly or helpful at all. after some confusion of finding our room and parking in the crazy roundabout parking garage we settled in to what seemed like a freshly remodeled room. there was a weird sort of toxic smell in our room that i think was coming from the new carpet it was mildly headache inducing. but aside from that our room was very lovely and there was a mini fridge and microwave which is always nice. all of the fixtures seemed new in there. the grounds were lovely and nice to walk around. we werent put into the haunted section of buildings so nothing to report there. we set out into old town looking for dinner and to just poke around and it seemed that more places then not just felt very unfriendly or maybe they are tired of tourists. which was kind of sad since i had such good memories of the place from when i was a child. it is funny you would think that a place that thrives on the tourist dollar would make more of an effort to be a little friendlier but no such luck. but if you are looking for a lovely place to stay right there in old town this is your hotel.',not_happy
id33661,' my company gulf states toyota recently held our annual field team meeting at the hotel contessa. over the week i was extremely impressed with the concierge eddie g. eddie went above and beyond the call of duty and gave that little bit extra that makes a difference between a good expreience and a great expierence! he is truly a valuable asset to your faciltiy! sincerely tom bittenbender sr. vp field operations',happy
id33662,' great service wonderfully decorated rooms very professional just overall a wonderful experience. ive stayed in several hotels in nyc and this was by far the best. i will return.',happy
id33663,' second trip to this hotel. no eateries would take us they were all booked. pool was over crowded service was slow. front desk service unable to give me the proper room for the second time in a row when visiting this property. waited hours for a menu coffee and creamer from the front desk called - times. very unresponsive.',not_happy
id33664,' on the plus side the lobby is well decorated and the staff was friendly and helpful. the rooms are large comfortable and clean and i appreciate the starbucks coffee in room. on the downside i have never been able to get a wireless signal in the room which should be a must for any hotel catering to business travelers. the breakfast is extremely pricey and very slow. i nearly missed my flight waiting for the waitress to bring the check - she just disappeared for over -- minutes! but the real kicker was being solicited by a prostitute in the bar area. with so many other choices nearby i dont see any reason to stay here again.',not_happy
id33665,' my husband my small dog and myself found ourselves having to stay in a hotel while we were waiting for our place to be ready. while i thought we were only going to have to stay for - days we ended up staying for a week. the front desk was always courteous and very nice...i had to extend the stay - times....they were kind enough to give me the same daily rate and keep the same room. and they loved my little coco...even gave her a scarf. the continental breakfast was great every morning with warm delicious waffles and sausage. the location was close enough for me as i work in downtown la....so i got to sleep in while i was there... ;-). overall it was a good experience and i would definitely stay again.',happy
id33666,' one of the best things about hotel max is its location. it is so close to everything that you can park the car and not worry about driving it again until you leave (presuming the stay is relatively brief). other things i thought were great about hotel max was the staff whom always seemed friendly. the valet guys were quick and efficient with the parking and bringing the car back out once we were checking out. i was also relieved that the front desk had some extra umbrellas for us to borrow as it was pouring rain outside. the decor was definitely unique too with red and grey serving as the primary theme colors all over the hotel. we did wonder what hotel max was in its previous life as given its modern decor you couldnt help but still feel that this was quite an old building with its walls and carpeting simply painted over and re-carpeted. why teeny-tiny ? well our room was extremely small with the shower and the toilet in separate closets . i wouldnt have minded it too much on my own but unless you are on your own and is no more than -- and--- pounds you may feel as if you are over-sized for the room. im about -- and i had a hard time maneuvering around the tiny bathroom (it is just slightly larger than an airplane lavatory). be prepared for little or no counter-space. the shower was interesting in that it was also in a closet. thankfully it worked normal. lastly the heater-air conditioner in our room was extremely loud. im not sure if it is like this in all rooms but i couldnt sleep until i finally made the decision to turn it off at -am. im guessing that the louder noise was probably exacerbated by the small size of the room and the close proximity of everything in it. i would come back to hotel max again on my own or with a girlfriend. i wouldnt recommend it if you are used to having lots of space to move around.',not_happy
id33667,' picked because it was close to airport and i thought it offered free parking if flying from denver.found that not to be the case.also hot tub was out of service.i always use the hot tubs as i am not into swimming.this was a big damper.i was not informed that there were issues with this when i checked in.',not_happy
id33668,' extremely comfortable pleasantly decorated rooms at a surprisingly good price. situated in an excellent central location for visiting the restaurants shops and attractions of san francisco. courteous friendly staff was always in attendance and full of very helpful information for getting to activities and selecting great restaurants to suit our preferences.',happy
id33669,' after a long trip we had one night in dallas and decided to stay near the stockyards. we picked this hotel and it was a great pick. reasonable price big room great shower and wonderful location. little shops bars eateries and of course the cattle run right on the door step. check in was slow and painful as the express check in machine (which is fast and great when it works) did not like my booking so i had to wait -- minutes for the guy behind the desk to finish with the person he was serving. breakfast was reasonable if you dont want a cooked breakfast and the coffee was nice too. there is a pool and gym but i saw neither so cannot comment the annoying thing though was the aircon. loud and not always effective!',happy
id33670,' i stayed at the la quinta quite often for business in houston from -----. this is the biggest la quinta ive stayed at with - bedroom suites. there is a spacious living room with couch and tv. and kitchen with fridge dining utensils microwave stove etc. also a - king through the french doors to the bedroom with another tv. it depends what room you get some dont have doors to the bedroom. but - big open space. this is the la quinta that convinced me to sign up for their rewards. it is easy to accumuate free nights thought la quinta stays. it doesnt take that many nights. so i was able to use my rewards at other la quintas in southern california and new york city. disneyland la quinta had really cool kid themed room and bunkbed btw. =) the breakfast has plenty of options - waffles cereal fruit eggs juices etc. one thing i like is the outdoor pool and spa. and there is a sauna too. there is a gym too but it is your usual hotel treadmill bike and some weight machines. there is a --- basketball court and tennis court but i havent used them. the front desk folks are nice and i got to know them from many stays. the mall is about a mile away. and there is a dairy queen across the parking lot. downtown houston is about -- minutes away. airport is about -- mintues away. overall i loved staying here. it had everything i needed. it is not the ritz. but it is spacious and has all the needs for a lengthier stay.',happy
id33671,' i needed a downtown denver hotel option for a recent business trip involving a performance of the little mermaid and the curtis happened to be located right across the street! upon finding their check it out rate ($---) compared favorably with other options i booked the room. i am glad i did. my room was bright clean and i really liked the orange-scented bath products but i am forgetting the brand name. a -- lcd television provided good viewing and the a-c unit in the room kept the proper temp. ear plugs are a must though as the unit is loud. this hotel is a lot like other renovations of tired old hotel buildings (the james in chicago comes to mind) and it is funky and fun. the level of service is solid albeit on a very casual level - you will never mistake the curtis for the peninsula! upon check-in i was upgraded to a corner room on the top floor (----) by annie - a top-notch front-desk staffer. several times during my stay annie helped me with local information and to move me up on the housekeeping list. i chose to dine in the corner office (the hotel restaurant) because i was beat from traveling glad i did - the menu is eclectic and tasty (some of the appetizers are meal-sized and are priced at $-.-- during happy hour) and the bar poured a great manhattan (i like them dry). i thought it cool that the bus staff wears biking jerseys and they keep the spray bottle of cleaner and towels in the dorsal water bottle pockets. the wait staff in the corner office was always friendly and obliging. i hosted a business dinner in the corner office as well as a post-performance cocktail-hors doeuvres reception and can not fault either the service or the food and drinks on either one. julia (a manager) assisted with all the small details (including holding upon delivery a bouquet of flowers for the star of the show who was attending the reception) and scrambled to accommodate our group of -- persons for the reception when they had mistakenly written down --. the location is really good - two blocks north to the --th street mall and you can pick up a bus that will take you anywhere on its length for free. and you can access the light rail system at the end of the mall shuttle run and go all over denver from there. all in all i would rate the curtis above average and would stay there again espcially if i was able to get the $--- rate. davooda',happy
id33672,' just got back from a - night’s stay. i requested an early check in (-am) and a late check out (-pm) staff was very accommodating. room was spotless well stocked with plenty of towels toiletries and had very comfortable beds. there is plenty to see and do within the gaslamp area. no need to rent a car if you’re willing to wait a little. the mass transit system is within walking distance easy to use and very affordable. i had my grandson with me and the only downside is that there is no pool at this hotel. i will definitely stay here again.',happy
id33673,' from the minute you get out of your car you are having a langham experience . everyone is on their toes to make sure you are receiving excellent service. the hotel bar-restaurant called bond is not to be missed. the ambience the martinis the crowd the food are magical!!!',happy
id33674,' just returned from a - night stay at this resort and whilst we enjoyed our time in san diego felt the resort is in need of a facelift! undoubtedly the grounds are lovely and well cared for but the main swimming pool was very disappointing.it looked grubby as sand gets dragged into it and the pool side bar food was awful. however we used one of the smaller pools near our bungalow and this was much nicer and quieter. we were told this was a - star resort but the bungalows are very basic and tatty and in need of some serious updating but they were clean and the bathroom was o.k. the car parking charge is crazy but when we complained that someone kept parking their car in our designated space we got a -- dollar refund. also to to charge -- dollars for the miniature golf is ridiculous! surely this should be included free of charge as there is precious little other entertainment on the site particularly in the evenings. concierge was excellent and helped us a lot. finally the huge lagoon in the centre of the resort is wasted it should be made into a swimming pool worthy of a - star?? resort. really enjoyed san diego though lovely area and would recommend the ihop breakfast just a mile away. .',not_happy
id33675,' we stayed here before and after cruising on the royal caribbean into mexico. the rates were very competitive location great for our cruising vacation. we live in tucson so driving or flying to san diego is easy. breakfast was included was acceptable and there was plenty. front desk staff was helpful and we would stay there again. also lots of very good restaurants within walking distance.',happy
id33676,' if this were anywhere else id be giving it a lower rating but new york is new york. even by european standards new york hotel rooms tend towards the small side so the rooms at the marquis are comfortably large. when you add to that an outstanding view of times square then there is more than enough to compensate for: - a hotel that needs substantial remodelling and refurnishing to drag it out of the ----s - a bar that we left after no service for -- minutes - slow and expensive internet - coming back one day at --:-- to find the room had still not been serviced - check out where the desk staff dont bother asking how your stay was (at least the bell man did!) notwithstanding these gripes we enjoyed our stay. though the room (concierge king) was outdated it was clean large and the bed was comfortable and the location of the hotel is a central as you could hope for. we put up with this at a not insubstantial cost because it is new york! if wed been in vegas i would not have expected to pay more than $-- (if at all) for this standard of room. we did not eat in the hotel - there are far too many other options in this city.',happy
id33677,' i am a repeat guest of this hotel and a frequent guest of starwood. this hotel is located in downtown indy good location with many dining establishments near by. many places are in walking distance. hotel staff is good tot very good except housekeeping. housekeeping is an issue i had to wait for over -.-- hours to have my room cleared to occupy. the front desk several times tried to contact housekeeping and they did not respond. club level lounge - its a nice place but the evening after thanksgiving there was no one to oversee it and a few guest were letting in their friends and non guest into the lounge they were having a party and drinking and as soon as the hotel staff brought some food this group would take most of it for their party. i pointed this out to the staff and the hotel gm waiting for a response in how they are going to control the club level in the future in the evenings. in the morning the club level is strictly controlled. hotel needs some updates but they appear to be doing this slowly the fitness center is nice much improvement from the past. overall i rate this hotel is good qualified they need to address the housekeeping and the night club level issue. staff is friendly and i would rate as good to very good except housekeeping.',not_happy
id33678,' loved their happy hour great breakfast.. lots of options. all and all a great place to stay!!!',happy
id33679,' we had reserved a room with a travel company only to discover that it had a double bed in a small room. an additional $----night plus tax got us a suite in an older part of the hotel but the bed was very comfortable with great linens. the bathroom was dated and in need of repair. this hotel is undergoing a transition and will no longer be connected to the preferred hotels group so it will remain to be seen how the quality will be affected.',not_happy
id33680,' the hotel is dated and the rooms are clean but not modern. good showers with decent water pressure is above average in this city. location is a bit too far east for the main tourist attractions but ok for central park and -th avenue staff were helpful but nothing special for marriott',not_happy
id33681,' we enjoyed a two night stay at the marriott mission valley. the location is fabulous and seems to be in a more upscale part of town. you are close to several restaurants and shopping. it is very close to the expressway that takes you anywhere you need to go in san diego. the pool area is wonderful with a heated pool with lots of seating and even two hammocks. at night we noticed family friendly movies being shown on a large screen tv as kids swam around in the pool. employees were even passing out twizzlers to the guest. the fitness center isnt large but does contain several nice pieces of equipment with built in tvs (my favorite kind!). they have complimentary headphones as needed. we were there over the weekend and were given complimentary breakfast passes as the concierge lounge was closed. the breakfast buffet included was delicious with a well stocked buffet with made to order omelets. our room was on the --th floor which is a concierge floor. the room included robes free bottled water and chocolate at turn down. the hotel is in the process of converting the tvs to flat screens which will be a nice improvement. they were beginning to work on the --th floor as we were checking out. youll love your decision to stay at this marriott!',happy
id33682,' clean place nice location good overall. the could improve on their breakfast option.',happy
id33683,' the hotel itself is updated and inviting with it is colorful modern decor. the rooms are large and whimsical. our room was on the top floor in a corner located next to an emergency exit. it was loud and when the wind would blow it sounded like we had a banshee in our bathroom. all of those things are fine...imaginary banshees i can deal with. what i was upset about is that my husband and i booked the hotel through our spg card and were quoted a rate. when we checked into the hotel the manager refused to accept this rate. he wanted our aaa card. fine it was on our keys to our car that was valeted so he said we could show it later and they would change the rate. the next day we show him the card. this was now unacceptable and we needed to show him paperwork. ummm...my husband and i are here to celebrate our anniversary and to meet with family who have flown in to town. i didnt pack paperwork. mr. boyd was quite discourteous rude and would not listen. his attitude is poor and he should not be representing sheraton. as a manager he should have better people skills and at least be willing to hear what the issue is before he flies off the handle and attempts to belittle guests. my husband and i left calmly. we refused to let mr. boyd is negativity and rudeness hinder our anniversary weekend. i would say if you want to be treated poorly by the management not have the hotel honor your room rate and not sleep soundly then stay here. otherwise look for other options! my husband and i were married at a sheraton in maui and have made it tradition to stay at a sheraton to celebrate...but after this stay we will be rethinking this tradition!',not_happy
id33684,' hotel is located directly across the street from seatac airport (a short - minute walk from baggage claim area). my flight arrived at --:-- a.m. front desk was welcoming and accommodating and happily held my bags until my room was ready. room was spacious and immaculate. i requested a top floor-quiet room and was not disappointed. hotel is very quiet in spite of it is close proximity to the airport. i am a light sleeper; and did not hear any flight noise during my two-night stay. the coffee shop offer is good food with nice presentation. hotel provides shuttle service to and from airport and also to the light rail station. lt. rail station is a approximately - blocks from hotel (i walked it). lt. rail is the best way to get into the city (convenient and cheap @ $-.---one way). i highly recommend the radisson seatac and would definitely stay here again in the future. if you want quiet - ask from room #--- (top floor) . . . you wont be disappointed.',happy
id33685,' horrible experience dont go there no heater no service no information no blankets the cold win pass through the windows impossible to talk with some one waste of money the experience. the owner doesnt like to talk to improve to find solution. noise room close to avenue impossible to sleep',not_happy
id33686,' the rooms were clean and spacious. the king size bed was comfortable and the bathroom was a good size and well lit up. walking distance to the galeria. good value for money when you do the pre-paid.',happy
id33687,' i made my on-line reservation with quikbook at the governors house for one night: friday april -- ---- rate:$--- taxes & fees: $-- total charge: $---. i stayed in room --- next to the elevator the view was to the front of the hotel (not bad). the hotel is under major construction however it did not appear the construction workers work on saturdays---so the morning was fairly quiet. the walls are thin and one could hear the vacuum. the elevator is very tiny but charming: warning for those that travel heavy. the lighting in the room is poor not conducive for desk work. the bathroom has marble floors and appears to be recently renovated but it is awkward with some dead space. the ice machines are located on odd numbered floors and the ice bucket is a plastic tub with no insulation. rooms are clean and presentable. i would book this room again but would like to see the rate around $--. i highly recommend washington dc---it is a fun city with lots of free attractions; lots of bang for the buck; and very educational. do not leave dc without renting paddleboats at the tidal basin; spectacular views of the jefferson monument and the washington monument---this can either be a great family activity or a romantic rendezvous.',not_happy
id33688,' had a - day stay here with my husband and two teenage sons and was pleasantly surprised. for a mid-range price nyc hotel we found the bedroom and bathroom roomy enough that we were not stepping over each other. beds very comfortable and clean. the staff is consistently helpful & friendly. this location is incredibly close to the empire state and flatiron buildings and a very easy walk to macy is and times square. subway is close by too. we had to park our car & the hotel made that easy and affordable. it is not fancy but who cares? we came to see the city not our hotel room! what you really want is a relaxing shower and clean comfortable beds after a full day of traversing the city....and we all felt like we got that at this hotel.',happy
id33689,' i love residence inn but enjoyed this especially. within walking distance of the galleria - it was mecca for the teenage girls in our group. the room was large and we had everything we needed. the breakfast was generous - perfect for our athletes with a good hot meal before they went on to competition. but the thing that impressed me most was the service. everyone was friendly and accommodating -- and one employee in particular went out of his way on more than one occasion to take care of our needs. he saw us coming in from the car and suggested a rollaway bed and then delivered it within minutes. he ran to get towels when alerted that they were out at the hot tub. this hotel made our trip very enjoyable!',happy
id33690,' arriving at -- pm the park view room we had booked and paid - month in advance was not available. we had a room switch to a city view room. the next day our room was still not available so we were left for - hours without a room! finally we were switch to a upgraded park view room and free wifi connection for our whole - nights stay. the room was very spacious the sleep quality was excellent and the hotel location is ideal. if you like to train the basement gym is ok but a bit too small',happy
id33691,' we booked three nights at the inn through luxuxy link we were not disappointed. at our arrival the wine and hors doeuvres were fantastic. not just a few crackers and cheese but a salad plenty of cheeses breads crackers dessert and we never ran out of wine!! the staff was very helpful with city directions and so nice. the hot and cold breakfast was amazing it got us ready for our day long adventure. the location is perfect we walked all over and at night we were a hop away from the cable cars. the room was spacious and clean. we are highly recommending the inn to all our friends. price quality it was our best deal on our trip...',happy
id33692,' i was very pleased with the hotel. i went for the professional conference. it is located at the shoreline. i liked the pool it is facing the ocean but i didn t like the view of the warehouses for ships or whatever it was. we had a wonderful time the reception was outside in front of hotel. the hotel has a nice spa with the steam room. the view from the room was very nice.',happy
id33693,' we chose this property because of its proximity to chase field. in cooler weather the ten minute walk to the ballpark is pleasant but in the heat of summer it is too bad they dont offer a shuttle service. other than this small omission we really enjoyed our stay. the room was spacious and well appointed. breakfast was typical. overall a good value and we would return without question.',happy
id33694,' this hotel was great! the staff was so friendly and accommodating. the room was small (but from what we heard every room in ny is small) but extremely clean. for - girls in their late -- is it was perfect location! great bars great food and great shopping all within walking distance. i will definitely stay here again.',happy
id33695,' we stayed here - nights. a very nice choice. blue subway line to airport right outside the door and - blocks from long wharf & aquarium. little italy about - blocks away and and much shopping nearby. clean average size rooms but not extravagant. we stayed on the -th floor facing the front (state street) and it was a bit noisy especially when the bars closed at - a.m. would suggest if youre a light sleeper you request an inside or rear room. cost was about as expected for the area-- about $----night for the room. no continental breakfast nor restaurant on the premises but several nearby. did have free ---- coffee in the lobby.',happy
id33696,' i stayed here for - nights after switching from another hotel last august. the hotel is very good in terms of location. i didnt see any problem with the service. view from my room --th floor was very good except we were close to the ice machine and it was very loud a lot of the time. rooms were very large and clean. only - problems arose. the first is i was charged for food i did not consume from the minibar (a few people said they reported this) and second was i was charged for using the in room music system when it claimed i was able to receive a free trial . the restaurant was also very good. lots of airline crews including the air france equipage who stay at novotels around the world. there are lots of airline crews in manhattan. all the better for us aviation enthusiasts to chat with! definitely will stay there again and recommend it to everyone.',happy
id33697,' hotel is excellently located to magnificent mile (- mins walk) navy pier & theatre district (-- mins walk). rooms are good quality and clean what you would expect from a four star business hotel. gym is very well equipped (for a fee). front desk staff were shockingly bad. very unwelcoming and seemed like they did not want to be there. concierge staff were snooty and were not very helpful. we were overcharged by $-- on a couple club sandwiches and drinks we ordered from room service. i would only stay at this hotel again if the room rate was really low.',not_happy
id33698,' ill say it upfront - this hotel is not flash. but it was perfect for what we needed. we flew in from australia and after around -- hours of flights and rushing to and from and through airports we checked into the hotel harrington. the front desk staff were efficient and helpful the room we had was fine (a fairly large room with - queen beds and a single for the - of us (- adults and - children aged - - and -)) and the restaurants and bars downstairs provided us with the sustenance we needed! in particular we hit ollie is trolley that night for some burgers and shakes which was awesome. then there is the location - the white house maybe -- minutes walk to the west the national mall and the smithsonian -- minutes to the south ford is theatre one block to the east. plus lots of stores and bars and things in the immediate vicinity (in particular the t-mobile store across the street for a us simcard and a - month $-- unlimited everything plan barnes & noble around the corner for books for the kids and capitol city brewing - blocks north on --th st for craft beers!) breakfast was also good - nothing flash but good - and the reception staff helped us get a large cab when we left to go pick up the rv we were hiring from arlington! when combined with the historic building it is a great option for families visiting from out of town and just wanting a hotel that makes things easy and which is right in the centre of things.',happy
id33699,' my wife and i planned a fall colors trip that began in boston. we chose the omni because of it is dead perfect location for historical sightseeing and its proximity to everything. our room was very clean and reasonably priced compared to other properties. you definitely pay a bit of a premium for location. even though the hotel is old its has held up quite well and the history within and outside the walls added much to our trip. we would recommend anyone to stay there if you want historical boston within walking distance.',happy
id33700,' we stayed hear as a family. i had picked this based on recommendations from work travel agents as the place they put people from work in central new york. having read the descriptions on trip advisor i thought it would be good but was a bit unsure if it would be ok with the kids. they thought it was great. they were impressed with the funky layout and the rooms. the staff were helpful and friendly. location was second to none.',happy
id33701,' we stayed at the rouge one night of business travel for an event happening in d.c. our request for early check-in was no problem at all and we were greeted with smiles when we arrived. the staff even offered our dog a treat and were incredibly pet friendly! they also offered us a complimentary drink at the bar downstairs. our function unfortunately did not allow us to stick around to take advantage of the cocktail hour but it definitely looked like fun! our room was nice neat and spacious and they even were to adjust our room per our request to a bit further away from the elevator. the décor of the hotel offered a lot of red (of course!) and has a funky-trendy vibe. it’s a gem and you feel special being there! we also noticed they have bike rentals for those who would want to tour d.c. on bike. we definitely plan on coming back and staying with them again to take advantage of the perks mentioned above. great comfortable stay with friendly staff who went above and beyond! in additon this facility was very family friendly. two thumbs up!',happy
id33702,' we decided to stay locally for my birthday so we decided on the us grant. we are spg platinum members and got upgraded to a suite so it was definitely a nice plus. the suite was somewhat cozy so i wonder how a regular room may look like. also we were afraid to pull up our window shades because our outside view was straight into someone else is room or bathroom. overall the room was lovely and we got a good rate for it but i think i would prefer to stay outside of downtown san diego for a more spacious room with sunlight. if i had to stay in downtown for a convention i would probably shop around because there is plenty of other hotels with good ratings to try.',happy
id33703,' stained curtains carpet bed skirt linens terrible toilet broken air conditioning barely worked elevator was broken most the time staff un helpful inefficient...actually..useless',not_happy
id33704,' when i booked my room the desk clerk i spoke to was very unhelpful and unfriendly but i thought nothing of it until after our stay. upon entering our room at the hotel we discovered that the room was hot and stuffy. we turned the window air conditioner on but nothing happened. i called the front desk and requested a room change since we wanted to relax and did not want to have repairmen in our room. we had just arrived and it was very early (a little after -:--) but we were told that we could not change rooms because the hotel is fully booked. i pointed out that most of the evenings guests had certainly not arrived yet but the desk clerk was very abrupt and would not budge. we sat awkwardly in our room as the repairman tested the air conditioner removed it from the window and then went to get another (used) one to install. then we turned it on unpacked changed clothes and went out to get a meal. upon our return the replacement air conditioner had also stopped working. we called the front desk and magically they could now move us to another room. so we re-packed and moved. the several hours of needless annoyance got our trip off to a very bad start. finally the air conditioner worked in the new room but it made an assortment of loud and annoying noises during the night that kept waking us up. we assumed that complaining about it would be a waste of time and just reconciled ourselves with sleeping badly for our stay. the night before checking out we called to get a late checkout and were told to call back in the morning. in the morning my wife called to request late checkout again and the desk clerk said no later than noon! and hung up. at --:-- the desk clerk called our room and rudely informed us that if we did not leave soon we would be charged for an additional day. i was furious at the lack of service and the extremely rude and inconsiderate way we were treated and it started the day very badly. i have never been treated with such disdain at a hotel and the attitude seemed to be the norm for their desk clerks. i hope they re-evaluate their customer service training. i need to note however that one person there was extremely friendly and helpful. the bellman brian was sent up to help with the replacement of the air conditioner and he--unlike everybody else at the hotel-- gets it. he was extremely personable and seemed to be genuinely concerned about resolving the problems so our stay would be enjoyable. unfortunately his valiant efforts were overwhelmed by the rest of the staff. i like the location of this hotel and it is got its own niche in the area but we wont be returning.',not_happy
id33705,' stayed for three nights at the hotel st. james. we had a large room with two double beds at the back of the hotel. the room was very clean with lots of towels but little else in the way of amenities. noise was never a problem. times square was less than a block away. we ate most of our meals in the two delis adjacent to the hotel. avoid booking shows through the concierge. youll get a better deal by walking - minutes to times square and getting tickets there. i wasnt expecting luxury and was very pleased with the hotel. it has lots of character and i would definitely stay there again.',happy
id33706,' me and my associates stayed in the rooms for over - months while attending a school prior to deploying to afganastan. arrianne at the front desk was very professional and extremly helpfull with anything we needed from directions to extra accomidations. stepahanie and barbara in the cleaning and laundry dept were always providing for us and our k-- units they always were willing to help out at a minutes notice. the manager frank was very helpful and provided us with anything we needed and accomidated my group. i would like to thank the employees of this hotel for providing us with an excelent stay while being far from home and loved ones. again thank you from all us guys for the excelent service while stay at the hotel.',happy
id33707,' we spent the weekend in nyc and stayed at this hotel. it is on a cross street off of -th st. and all the hustle and bustle of times square. lobby is nice spacious friendly desk staff. the rooms are small but not tiny bed was decent. the room was clean but the comforter was old and it kind of creeped me out. the bathroom was clean small but cleanliness is more important than the size so im not complaining! the hotel was quiet thankfully. we were a little concerned about noise due to proximity to times square but it was totally fine. breakfast was a zoo. that is when you realize how many people are in the hotel and they are all trying to get the most out of their free breakfast. ive never seen anything like it it was almost like a cafeteria set up and just hoards of people all jockeying to get their bagels and cereal. i mean i get it it is ny and everything is expensive so you should take advantage of a free meal but i would have rather gone out to a diner or deli and gotten a nice breakfast where i wasnt being elbowed and had to stand up and eat because all the chairs were taken. so that is my bad and my advice to you if you stay here -- dont bother with the breakfast.',not_happy
id33708,' firstly this hotel puts you in a good central part of town with only a - minute walk to union square. arrival and check in was hassle free and efficient and i got free upgrade too which was nice. the rooms themselves were well appointed as you would come to expect from a w property and the bed was comfortable. the only let down with the experience was the cleanliness of the bathroom which was poor to say the least and didnt improve through the stay either but everything else about the room was great. the service in the hotel was good in both reception and the room service which i used twice was super fast. the bar in this hotel is unspectacular compared to the other w hotels i have stayed in and certainly wasnt a destination bar in the city although given it obvious design limitations they do a decent job getting the atmosphere going in the evenings and the bar staff was great and very helpful. overall i wouldnt pay through the nose for this hotel it ticks most of the boxes but lacks the cooler edge of most other w hotels and there is plenty of good competition in san francisco to choose from but if you get a good rate then i would give it a try.',not_happy
id33709,' i reserved an executive club room (august --th---th) for our american girl weekend in dallas. the american girl package is an additional cost and my - year old was very excited for the this weekend. check in was very fast and the staff friendly. the room was nice but not quite what i was expecting after seeing newly renovated on the web site. upon check in i was informed the american girl package would be delivered between -pm and - pm. we purposely stayed out of the room so upon our return our - year old would be excited the see what had been delivered. we returned to the room at -:-- pm and nothing had been delivered to the room. needless to say i was upset and my daughter very sad. i called to express serice and was told the people making deliveries were backed up and it would be there in -- minutes. while i was not happy that nothing was in the room i was willing to allow more time even though being in the room when it is delivered is not quite as exciting. -- mintues later nothing so i called again. this time i was told it would be - mintues. yes - minutes. well - minutes later nothing so i went downstairs. at his point i was very angry and made it well known on the phone. when i went downstairs i began explaining what was going on to a person at the front desk. before i got -- words out the person told me to relax in a smart [---] way. this did not make things any better. finally the on duty manager spoke with me and informed me everything was on the way and we would have a discounted rate for the - nights. while i appreciate the fact the manager was willing to make this concession it did not make up for the fact i had a very disappointed - year old in the room. the hotel failed to deliver the package on time as well as make it an experience for the child. when i returned to the room all was there and we were ready to settle. went to get the coffee ready for the morning and a packet had been used by the previous guest with the open package in the cabinet and the packet of coffee still in the maker. called to get more coffee around -:-- pm and nothing was ever delivered. my wife went the club upstairs to fix coffee and was talking to a staff member about the coffee maker. the staff member called the front desk and within minutes someone had called the room. front desk apologized and sent fresh coffee to the room. however when delivered we were going to be charged $-.--!! all we wanted was a packet. luckily the room service attendant put it on the house. the room was nice but nothing to get excited about. the bathroom was like a sauna and would get very hot with the lights on. no ventilation in the bathroom at all. in addition the hotel wants you to reuse the towels but hardly anywhere to hang towels. luckily i travel with a fan and this made the use of the bathroom tolerable. overall the hotel was very nice. if we were not trying to make this a special weekend with our daughter and did not have the problems with the package all else was satisfactory.',not_happy
id33710,' we had a great trip to new york and staying at the doubletree made it even better. my -- year old daughter loved the location right in the middle of all the action of times square. i loved the location with easy access to multiple subway lines walking to local sights many close restaurants tons of shopping etc. suite was very spacious for nyc standards. bathroom fine but could have used a fan. excellent friendly service all around. spectacular views out of our --nd floor windows. noise level at night wasnt too distracting considering the location. hotel had a good breakfast buffet pricey but we got complimentary from hilton hhonors. used the well-stocked fitness room. mix of business travellers and families during our visit. overall highly recommended!',happy
id33711,' i read the reviews before staying just to compare to what actually happened. there were pluses and minuses. the pluses were that the hotel was very clean the shower was excellent and roomy and everyone was very friendly to us including the front desk clerk i think her name was rachel. she did an excellent job when i had a slight medical problem (huge headache) and pretty much saved the night. the minuses were the fitness center closed at - pm on the night we were there (sunday) and at -- pm on most nights.it is pretty unusual these days for hotels to charge for breakfast but it is well within their right. i didnt not eat breakfast so i cant speak on that subject. the walls were very thin as i could hear not only the people two rooms down but the people in the room above me walking around all night. the doors on the bathroom has a - inch gap where i could actually see the tv while i was at the sink through the crack. i do not blame the current management as they had no say in how the hotel was built and how think the walls were. i would still give this an above average to good review. the price was reasonable and we would have stayed another night if we had to.',happy
id33712,' i stayed here b-c of an on-site conference. i must say that the walls are paper thin and i heard everything that went on in the adjacent room. luckily i had a corner room (#---) which prevented double-annoyance. bathooms are decent size with curved curtain rod for extra elbow room. meeting rooms are spacious and continental breakfast-not so bad. the coffee bar is great the tiki bar average and mango restaurant below average. you are better off heading to the riverwalk for a much better meal. the riverwalk starts across the street or you can take the trolley in the front of the hotel. if you want to stay closer to downtown youll pay more - but the el tropicano is not a bad choice in the long run.',not_happy
id33713,' my boyfriend and i just got back from our stay here and we had a great time! only trouble we had was getting long and almost went to the wrong hyatt! but it was great easy check in. q restaurant was good just wished for more variety. but i had an amazing cobb salad! it was my boyfriends birthday and they brought us out an amazing skillet cookie with ice cream we were in love! room was very nice we stayed on the -rd floor. we didnt use the pool but it was a beautiful view from the roof! and the area that the hyatt is in is just perfect! it is right on the riverwalk and right in the middle of all the exciting stuff! i had such a great stay.',happy
id33714,' this water park- hotel should be shut down. it is an accident waiting to happen. poor service filthy poor management the list goes on. we arrived there at -pm feb --th - families = --. we had booked - rooms. when it was time to check in at -pm there was a line of about --- some people trying to check in. we had to go back into the waterpark to wait. they had run out of towels out of food at the snack bar. the locker rooms were disgusting..absolutely filthy. we then went to get snacks from the gift shop...they had nothing. we went to the only vending machine they had on the -th floor..empty!. we had to leave the place and go out for a meal. we came back at -pm (- hrs after our scheduled check in time) only to find out our rooms were not cleaned. after yelling at the front desk we then got our - rooms at -.--pm. the rooms stunk of b.o. and the cleaning people were standing around laughing and joking and actually asked if we had any beer so they could join us in our room..unreal!! the water park was dirty and the chlorine levels were so high that kids were coughing and everyone had red burning eyes. the life guards were kids and were not paying attention to anything. i am shocked that no one has been hurt in this place it truly is a dangerous place to be. we paid $---.-- for each room (-) and it was not worth - penny. i will never return and truly feel this place should be closed down by the city of columbus. i am calling my credit card to dispute the hotel charge. i want my money back for me and the two families we came with.',not_happy
id33715,' we stayed there while on a business trip and the staff was outstanding. the hotel is gorgeous and right across the street from the convention center. valet was fast and very helpful and i cant say enough good things about the concierge. will recommend this hotel to clients and friends.',happy
id33716,' pool was not big but location was great... especially in the evening! great scenery! fireworks from next door minute maid park was outstanding (friday astro home games). everyone was nice! you will be well taken care of!',happy
id33717,' i was in boston for a conference and stayed at jury is oddly a converted former boston police headquarters of all things. the conversion to a - star hotel was excellent!! from the moment of arrival thru service at stanhope grille to the very active lounge and bar (even comfortable for a celtics hater!!! ) the service was seamless and impeccable! there is tremendous value here!!',happy
id33718,' older hotel but updated on the inside. nice fitness room with weight machines. parking is easy and there are plenty of things to do near by. the elite lounge is relaxing and well stocked with drinks. the only trouble is the range of rates...sometimes they are too expensive for my work budget.',happy
id33719,' just spent a weekend at the palomar for my mom is --th birthday! the hotel was great. mentioned it was a special occasion and the manager sent up treats to our room as well as a corner and larger room upgrade. nice amenities as coffee in lobby and evening wine hour. friendly and helpful staff. clean rooms - great location to all chicago has to offer.',happy
id33720,' my husband and i stay at the comfort inn in the lower east side every time we go to new york to visit our family. the location is great. it is near the subway and a walk to chinatown soho and many sites in manhattan. the staff at the front desk are friendly and welcoming. each time we stay there they go out of their way to make certain that were satisfied and comfortable on our most recent visit over thanksgiving weekend neal was particularly accommodating and helpful with booking our room and letting us check in a bit early. the room as usual was immaculate and well appointed. we had a great stay at this most reasonably priced hotel.',happy
id33721,' two high points were personable valets and the lounge bartender. the valets acted as if they enjoyed their job making jokes and providing great service. i looked forward to ordering my car just to see those young cute guys and laugh at their witty comments. the bartender courteous and friendly made fabulous top shelf margaritas and bought a shot of tequila for my traveling companion to celebrate his birthday. soon the entire bar was enjoying the birthday celebration. be warned no parties! i signed a no party policy at check in! that was a little odd but i can imagine this hotel could really host a good party with the apartment size rooms and the large outdoor pool and spa! did i mention the room was the size of a one bedroom apartment! large attractive clean room with super comfortable bed and over the top friendly staff make this a hotel one i recommend wholeheartedly!',happy
id33722,' the omni at independence park really is at independence park! the hotel is located only - block from the liberty bell carpenters hall independence hall and the visitors center among other historical and interesting sites. this is all about the location. if you plan to visit that area there is no better place to stay! the hotel itself is very nice and has been well kept. my check-in was very smooth although it did take driving around the block a few times to get a spot in front of the hotel to park for the valet service. my room was comfortable and i had a fabulous view of the historic area and the benjamin franklin bridge. my air conditioning wasnt working but it was fixed promptly by maintenance. the plasma screen tv on the wall was a great touch. the bathroom was surprisingly spacious for an in city room and it was well appointed with extras. the downside to this hotel would have to be the expense of valet parking. with tax it was $---day. you really dont need a car with the great location of the hotel and the public transportation in the city. if you are going to be there for a long stay just be aware! also if you need stable wireless internet stay on the lower level floors. the upper floors had trouble maintaining a good strong connection.',happy
id33723,' this relatively new courtyard located next to the water has free airport pickup free parking wonderful service and the easy access to i-- and harbor drive locates this hotel less than fifteen minutes away from sea world mission beach cabrillo national monument old town san diego balboa park the san diego zoo the maritime museum little italy and even the gaslamp quarter the petco park baseball stadium and quallcom stadium for football games. (remember that free parking feature when you consider other san diego hotels!) the rooms are very nice with a small fridge and k-cup coffe makers. we stayed here in october for fall break and were very pleased!',happy
id33724,' as soon as the open the doors the wow factor hits you. gaya at front desk was wonderful we arrived a day early without a hitch we were taken to our room. enormous room coffee machine king bed and lovely furnishings. would not stay anywhere else in dc. breakfast is served in the french cafe attached to the hotel beautiful. the round bar is a welcoming area after a frantic day sightseeing with great bar snacks. the occidental is also attached to the hotel which my husband said was the best steak he had thru america. arron our server was enjoyable and made our night. the wine selection was good and the wonderful decor was entertaining check out the famous table. everyone from the valets to the breakfast staff were fabulous. fabulous location right next to the white house and walking distance to most attractions. highly recommend this hotel to everyone.',happy
id33725,' the rooms were clean. the staff was friendly. the breakfast was fresh and hot. i just wish the room rates were a little cheaper but that is ny in a nutshell. id stay here again in a heartbeat...',happy
id33726,' i have stayed in over -- hotels in the last - months and this hotel is by far the most professionally run and the staff is extremely competent and compassionate. the only negative is the location in chinatown and the presence of so many rodents at night that it seemed like ben is birthday party.',happy
id33727,' got the omni on hotwire for ---$ .. amazing luxury in perfect location for shopping museums or just seeing the city. pool and hot tube was nice after a day on your feet. microwave refrigerator coffe maker very practical.large rooms with separate couch and desk tv . staff and concierge were very helpful. near trader joes and apple store right across the street. would go back in a flash...',happy
id33728,' ive stayed at the park hyatt in chicago a few times and have always had an excellent time there. the rooms are contemporary and elegant. the service is always helpful and effective. i would like to live here! the hotel is located in a perfect place - access to michigan avennue rush street and the loop. they have a great spa too!.',happy
id33729,' we were very pleased with our stay at the drury riverwalk. the location was great parking easy and the hotel very accomodating. we traveled with girls - and -- and had a great time especially walking right off the elevator...out the doors and on riverwalk! the pool was beautiful clean and inviting. the breakfast and hour was top notch! the staff was very professional and friendly. would recommend.',happy
id33730,' staff was friendly and hotel is in a great location. the lack of free wireless internet and the $--+ daily rate is a nuisance but it is no reason to avoid this hotel.',happy
id33731,' what an honor to stay in such a beautiful hotel! first class all the way . were just back from an - day stay @ the new york palace.. cant wait to go back. first class all the way with wonderful staff including chi an (angie) @ the check-in desk and joyce l @ the concierge desk. both were so pleasant and helpful.',happy
id33732,' this is probably the most convenient of the various phl airport hotels other than staying at the marriott at the airport. next time though i think that is where ill stay. ive stayed at this embassy suites four times in the past few years simply because it is convenient. but this place has proven consistently to be a dump. a few highlights from this stay: my room had a dirty overflowed toilet (didnt the housekeeper even look at it?) water glasses which didnt appear clean the pillows had the pillowcases in tight knots (never seen anything like this...it was like the housekeeper was being either malicious or bored) the rock music on the intercom played loud until sometime after --pm the lazy person at check-in gave me incorrect instructions on signing into the internet so i had to call down to get it right etc. i am so done with this mediocre place...',not_happy
id33733,' this is a fantastic traditional townhouse hotel - dark wood paintings books and and palms - two minutes from union square. the staff were very friendly and helpful. there is a lovely library bar downstairs where residents are offered a free glass of wine in the evening which means people congregate there and there is a really good atmostphere that you dont often get in town hotels. the room was spacious and comfortable and well decorated. ill definitely stay there again when i visit san francisco.',happy
id33734,' the hotel was great and really close to the capitol. the room was attractive with trendy decor. the staff was accommodating. the only complaint was the noisy trucks (garbage?) outside early on monday morning.',happy
id33735,' this hotel is located in the very centre of midtown manhattan. (--th between -th and -th ave). as such it is ideally situated for grand central and the theatre district. if you dont mind the walk central park is not too far and hardcore shoppers will go crazy for the number of high end stores around this area (macy is is -- blocks south and - avenues over). we however found that many of the places we wanted to visit required a short cab ride (chelsea west village lincoln center). cabs are easy to get and inexpensive - plus you can pay by card at no extra charge these days. if you are looking for a relaxing slice of ny life this area is to be avoided. if you enjoy hustle and bustle - the centre of the action is right here. bear this in mind when choosing a room in the hotel - if you are at the front of the building you need to be high up. we stayed in two different rooms. the first room was a classic room with - double beds in the middle of the hotel on the -th floor - it had views of a burnt out building and (because of the buildings shape) also afforded an excellent view into a neighbouring guests room. this room had a small thin bathroom and a strange bath-shower arrangement with sliding doors and this made it difficult to get in and out. the decor however was extremely nice. we extended our stay and moved to a suite at the front of the hotel on the -th floor. this consisted of a lounge with two sofas a desk and two armchairs a chest of drawers some tables and a large tv plus mini fridge. then a bedroom with a us king - uk superking bed plus an armchair with footstool a chaise long style bench a chest of drawers a couple of tables and another large tv. also a very thin closet. the bedroom leads onto a beautifully decorated bathroom with a separate show and jacuzzi bath and lots of towels plus robes. we loved the mattress and linens in both of the bedrooms we stayed in. i will be investigating purchasing the mattress for our new house. one major drawback for us was the low lighting levels in both of these rooms. at some point in the past the hotel decided to remove the central light fixture from each room leaving beautiful but somewhat impractical mood lighting as the only light source (lamps picture spots etc). at times we even turned the tv on to provide more lighting! in our first room we asked for an extra lamp - which was some help but i believe they use low wattage-energy saving bulbs so not a complete solution. the service in this hotel was excellent. nothing was too much trouble for the friendly and resourceful staff. this was particularly helpful when i was taken ill and required special considerations. other small but nice features of this hotel are the switches on the back of the door which can be turned red for do not disturb or green so that a member of staff can ring your doorbell for service. the library downstairs is very small but comfortable and there is a good selection of books-papers plus computers with internet. there is also free and speedy wifi throughout the hotel. we would definitely stay again if we needed a comfortable bed in midtown again.',happy
id33736,' please forgive the spelling. consegies (merely a guess) alan made our trip one of a life time. his most kind help and his natural fiendly nature was one of the hotels best assests. the entire staff could not have been better. the rooms were just the right mixture of up scale cozy and historical presence. i asure anyone you can not find a finer establishment that will cater to your every need only different ones. thank you alan and the enitre staff. from this point forward you are now my new york address. please hold my mail i will see in - weeks. mike zachary jacksonville florida',happy
id33737,' positive: the location was great - just two blocks from the nearest metro-bus stops and hollywood boulevard so it was a conventient base . the room wasnt anything special but it was clean enough and we appreciated having a fridge microwave oven and ac (although the ac was a little broken - it was either blowing at full speed or off completely). when we left the do not disturb sign up no one bothered us all day. negative: the walls and doors werent very good at fending off noise so the shouting by late night party people and police sirens interrupted our sleep. although the parking was free the lot was so small that if you arrive late youd have to park in front of other guests cars and hand over the car keys to the reception. the reception guy went out of his way to help me find a can opener but my boyfriend received quite mixed service and not all staff spoke decent english. the internet was free but slow.',not_happy
id33738,' me my girlfriend and her mom were in the downtown area for the ikkicon animae convention. we only stayed for one night but i would love to return when i get the chance! the rooms are beautiful clean and luxurious. the view although not an exterior one is really cool! the windows face the interior of the hotel. when you look out the window you have a great view of the lobby bar and restaurant area instead of the bright loud downtown roads. the only issue encountered was a drunk group (- guys - girls) that happened to be staying in a room a few doors down across the hall from us. the girls began fighting in the hallway and making quite a bit of noise. security and apd were very quick to respond to the situation. they were already on their way up to the floor when we tried to call. hotel managers and staff were very apologetic and comped our room for the night. quite a bit of excitement but nothing the hotel can control so no blame there. i do like the hotel is no noise no tolerance policy to help control things like this. in my opinion all the hotels in downtown austin should have this policy just because of the city. if youre looking for somewhere to party like the other comments have stated why bring it to a place where people are trying to sleep?? go somewhere else! i dont know that is just common courtesy to me. if im ever in the downtown area again and am in need of a place to stay itll definately be omni!',happy
id33739,' in the course of covering the winter classic at fenway park we chose the fairmont copley plaza over the westin the hotel designated for media and are so grateful we did. we were fortunate enough to enjoy the concierge service of fairmont gold and our every request was granted quickly and pleasantly. cant say enough about the customer service for all facets of the hotel and the almost --- year old building is kept in an immaculate state. indeed the fairmont copley plaza is our only choice for future stays in boston and should be on every traveler is short list.',happy
id33740,' this hotel is situated in georgetown which is a big plus: the area is lovely safe and full of nice bars and restaurants. moreover the hotel restaurant daily grill has nice wine friendly service and good food. but....there the positive feedback stops: the rooms are crummy tired and old. bathrooms are below standard and electricity-wiring seems not up to safety standards. the rooms are very badly serviced and-or cleaned and cleaning personel is walking around with noisy walky-talkies which -apart from their own screeming at - oclock in the morning- are rather intrusive. the noise-reduction in the room is zero so you virtually hear the neighbour is alarmclock (was that mine?????) or their discussion on the restaurant for that evening etc. reception is unhelpful and the business room overcharges for printouts and internet.....in short good location but otherwise leave this hotel alone!!! (for the prices they charge there are much better options)',not_happy
id33741,' i will start off by saying that this property is dated- old everything (design tvs etc). the rooms are very spacious. the a-c can get your room ice cold quick if you let it. we encountered maid staff shortly afer check in (set up crib) and were impressed with how friendly and helpful the staff was. breakfast was amazing egg-omelets made to order fresh fruit high quality everything including the staff. waitress checked on us regularly and offered us anything we needed. although normally dated hotels like this dont have my repeat business- this hotel will see me again and again for sure.',happy
id33742,' the room was large and clean tv swiveled between living room and bed kitchenette was well equipped bed comfortable. breakfast excellent (hot and cold items) and it was included. staff was caring friendly and attentive to all needs. convention centre was a -- minute walk away and rivercentre mall and river walk about - minutes walk. felt safe during day and early evening walking alone - female traveller. at night i took a cab back but if i was with a group or my spouse wouldnt have been a problem to walk.',happy
id33743,' we stayed - nights and were very pleased with our choice of hotels. every window in our --bedroom suite opened (one of the things i like about a hotel room to at least get some fresh air) but once the windows were closed no outside noise!! the staff and service at the hotel were very nice and helpful and the hotel was located very close to a subway station and a grocery store across the street. we would stay at hotel beacon again and again.',happy
id33744,' got a good price from tripadvisor. i wasnt expecting a lot but wowie! what a gorgeous hotel! staff was beyond helpful. dining facilities were amazing. all very reasonable for such a beautiful hotel. highly recommended!',happy
id33745,' i am a frequent traveler to the northwest and other parts of the country and of the countless hotels b&bs and inns that i have stayed in i have never experienced customer service as i have at the watertown in the university district in seattle washington. as i said i am a seasoned traveler and have become somewhat picky with my accomadations but the staff at the front desk took care of my every whim almost instantly. one girl gave me reviews area resteraunts that sounded like she was more of a food critic than a front desk agent. i was amazed by everyone that i encountered on my stay and will surely be returning the next time that i am in town!!',happy
id33746,' this was the third conference ive planned at this hotel and they outdo themselves each time! it is rare to find staff (megan the catering manager) who are a joy to work with during the planning and who have such attention to detail! the banquet staff were equally exceptional in their attentiveness. our speakers felt spoiled-and loved it! we had a few special dietary requests and they honored each with lovely alternative options. in fact our participants were jealous of those gluten-free desserts specially prepared by the head chef! whatever we needed was provided and service was prompt including last minute audio-visual assistance. this was the first time i had an opportunity to personally experience being a guest in the hotel and i was pleased to find that the rooms were spacious. in the little time i had to enjoy my room i loved that there were free yoga and pilates workouts available on the tv! the computers available for use by hotel guests in the lobby were also quite convenient. loved the ambience of the whole hotel including the relaxed atmosphere of the lounge. another thing i really appreciated was the hotel is green program where they give you a gift card you can use to spend in their restaurant or gift shop when you waive housekeeping service. what a cool idea and it saved me some money on dinner! great place for a business meeting or to bring the family for a weekend getaway. i highly recommend the sheraton crescent. i will definitely give them a call the next time i have an event to plan! thanks to the entire staff!',happy
id33747,' beautiful boutique hotel!!! all the staff at the george were wonderful. i love the wine hour and the gentleman the first few days i was there was charming helpful and genuinely cared about all the guests. what great group. no wonder kimpton was rated so highly in employee relations. great company. i will be heading off to nine zero in march and cant wait for another wonderful experience.',happy
id33748,' we tried to stay here for a weekend in july ---- with our two young kids but ended up checking out and going to a different hotel. as someone who has stayed at embassy suites across the country i was really dissapointed with the quality of this property. we chose this particular property based on it is proximity to the zoo and the indoor pool. we checked out for the following reasons: the indoor pool was filthy you could clearly see a dirt trail from where the water came into the pool down the wall and all along the bottom. the area around the pool felt dirty and seemed to be mildewed. the hotel has a very dated appearance on the outside and feels like it could use a major overhaul on the inside as well. the carpets in our room were dirty and had a cigarette burn. the tv is and furnishings are ancient. the food at breakfast was well below embassy standards - the potatoes were hardly cooked pancakes and eggs tasted weird and were not replenished frequently. we chose to stay at the hilton anatole and ended up paying less even after paying for parking and adding in the breakfast buffet. the anatole is an amzing property and it is just right down the street. my experience at this embassy property has taught to do more research on where i choose to stay and not rely on the brand name.',not_happy
id33749,' the staff at chandler inn were great - very friendly good location and the room was nice and clean - my only criticism is that it was quite expensive for what it was. for this type of inn in most other cities - especially in the shoulder season i would expect to pay substantially less than what it cost to stay here. however that said - i didnt see a lot of other options in boston - guess it is an expensive city when it comes to accommodation...',happy
id33750,' we were in phoenix and mesa and flew in and out of sky harbour airport. shuttle service was great on time friendly and very familiar with the area. helpful with places to go and see. upgraded us to suit so we could experience the facilities. pool was outdoors which we like and very clean and well maintained. perfect hotel experience. thank you very much for making our stay special. martin & karen k.',happy
id33751,' when my family and i come to san antonio this is the only airport hotel that we stay at. this hotel and the jw san antonio hill country are the only two hotels that i will stay at in san antonio period. springhill suites gives the best service the cleanest and largest rooms and it is convenient to everything. there are so many hotels by the airport and northstar mall that it can get nerve racking trying to find a great property. take my advice: this is it!',happy
id33752,' this was a disaster. i was in town on business and end up in this dump. the one nice thing - close to convention center. staff not pleasant - room was ridiculously small and claustrophobic (and i am not) it was dank old and completely a terrible place to be. business center is one paid computer gym is once or two pieces of equipment. construction all around. run away from the charm. it is as charming as a swamp. almost $--- a night for a --x-- room.',not_happy
id33753,' stayed at the hotel again in october ---- twice actually - on the way to la and from la couple of nights each time. this time i stayed with my wife and my son. we stayed in a bigger room with - double beds on -th floor. bigger rooms are facing w. century blvd and no kitchen a-c noise is heard there. overall same good impressions as my first time there (see my earlier review) no sunrise in the window though :) breakfast was better than in january ---- as no strange taste of the omelet. standard la quinta menu: omelet supermarket bagels and muffins cream-cheese orange juice and coffee. fries on sundays. pretty poor selection and average quality but enough to get your engine going until lunch. in addition what other breakfast would you expect from -- dollars a night for - people in los angeles in order for the hotel to break-even? remember free street parking just off la cienega blvd is a - min walk away! very few other hotels near lax could claim the same precious (like -- bucks a night) benefit :) as i arrived lax late night taking a free bus to the hotel was a much better option than going immediately to the car rentals with a family and the luggage. in the morning i went back to the terminals and took a free car-rentals bus to avis (or hertz last time) there. not unique convenience compared with other lax hotels obviously. as someone below mentioned the elevators recently it looks like their work has not improved much since october ----: i had to use stairs a couple of times back then especially in the mornings. windows cannot be open - good only if weather allows you to avoid using in-room a-c which is very very noisy. i was lucky both times (january and october) so cannot really complain here.',happy
id33754,' hotel was under renovations but that was the least of the issues. front desk seemed to be constantly understaffed. hotel dropped the ball with meal vouchers (- vouchers for a - day stay) and with the service time for meals; almost an hour wait to get lunch. despite the bums the hotel staff did the best they could to remedy the issues when they were brought up.',not_happy
id33755,' this would be an excellent hotel choice for anything in the $--- or below range. for $--- you have to be kidding. the staff is trying but the build and design is wierd. the light fixtures i the room are like outdoor lanterns. the desk in the room had a crooked leg. the bathroom shower is so dark you can hardly see...like someone forgot to install a light fixture. the oddest think is the credenza in the middle of the room holding a tv that spins to face either the sofa or the bed. and honestly this is no suite the room is too small for what they are promising. also be careful about the cancellation policy...is is not -- hours but -- hours notice!!! i would only stay here if nothing else is available in the city.',not_happy
id33756,' my husband and i stayed at the harbor court for a long weekend in october. it is located in a great spot close to public transportation and the ferry bldg where we went for breakfast every day. the staff was very friendly and we love the wine tasting each evening and the milk and cookies served in the lobby each evening at bedtime. the room was small but very clean. the size of the room did not bother us at all because other than sleeping and showering we were never in our room.',happy
id33757,' if you want to experience the best austin has to offer you must stay at this hotel. from impeccable service to beautiful surroundings the four season hotel austin always delivers. the rooms are comfortable with luxurious linens and kept in pristine condition. the hotel is situated on the lake which allows you to enjoy austin is lovely running downtown running trail and watch the bats at night. the pool offer a refreshing cool down during the summer and the in hotel spa is a treat. perhaps the best part about this hotel is the staff. i have stayed at this property many times and found each time staff members routinely go out of their way to make each visit special. we have also brought our - children on visits and the staff makes them feel welcome and special. we do it up hospitality big in texas and the four season hotel austin serves up the that texas hospitality in a big way!!',happy
id33758,' i just stayed at the travelodge again last night and was there a few months ago. i paid $-- on a friday night the cheapest ive ever stayed there. it is the cheapest decent place that ive found in the central city. it is central to downtown market street the mission and the castro. access to public transportation is really close. the clerk who checked me in was courteous and friendly. i like that there is free parking and walk for miles and explore the city. the decor is not too bad although different rooms seem to have different issues. problem with the toilet flushing or the hot water. yes it can be noisy and there are homeless and the like on the streets but it is downtown more or less. ive stayed - or - times and have been fine staying there. i have recommended it to others in the past and they have stayed and been fine as well. it has been a great way to run off to the city when i wouldnt have been able to afford it otherwise. as long as you know what you are getting and are ok with that it is a decent place to stay.',not_happy
id33759,' my so and i stayed in this hotel for macworld ---- and absolutely loved it. the room was very comfortable and was furnished beautifully with period style furnishings which made it seem cozy and very un-hotel like. the bed was great with fluffy feather pillows and a warm coverlet that was perfect for snuggling under. the breakfast was very nice and was served in an adorably muraled room downstairs. arrangements could be made to have it brought up as well if you wished. perhaps the best part of the hotel was the excellent service. everyone seemed to remember who we were and which room was ours. the front desk staff seemed genuinely interested in how our trip was going and were always helpful with suggestions. leaving our car with the valet was effortless even when we forgot something in the car and had to have it brought back around so we could retrieve it. the front desk staff was also to store our bags for us after we checked out on our last day so we could leave our car and have a walking tour of nearby china town and market street.',happy
id33760,' i stayed here for --+ nights when i was in houston for work. the staff was excellent and very helpful with any requests or concerns. however i thought the rooms in the hotel were a little tired and felt a little dirty. also it has suites in the name and i was placed in a normal hotel room certainly no suite. had an issue with the air conditioning not working and they then moved me into a suite...which was much larger and nicer! i will probably try out another hotel if back in houston. also price was nice here - not too expensive. and could walk to the galleria.',not_happy
id33761,' i’ve been a frequent business traveler for over -- years and have been all over the country. hotel zaza is by far one of the nicest hotels i’ve stayed in. fortunately i’m in houston often and will always keep coming back to zaza. i’m looking forward to the many more visits to come. mark clark - dr. martens airwair usa llc',happy
id33762,' this was truly a great hotel in a great location. you can walk everywhere since it is right across the street from the inner harbor. the hotel room was one of the cleanest ive been in. the beds were comfortable and everything in our room seemed fairly new or kept in excellent condition. the staff were very friendly too. we had breakfast in the hotel is restaurant and the prices werent as high as i expected them to be. one drawback was that they were working on the elevators so we had to wait a few times to go up',happy
id33763,' hotel elysee is a small nicely appointed hotel and very well located. the staff is extremely kind and helpful and the hotel is a very good value. everything we wanted in our trip to new york! i would certainly reccommend it to ours!',happy
id33764,' if you are looking for an inexpensive place to sleep a few minutes away from universal studios and the hollywood walk of fame - then this is the place for you. though be warned it is nothing more than what i described. the management speaks little to no english. the decor is rather tacky and their idea of premium cable is the local abc nbc and cbs affiliates. oh and forget about the internet -- they wanted to charge me $-- for a single use of their wifi !!! needless to say i told them where they could stick their ten bucks! i hate ending a review on a negative note. to their credit the restrooms are a good size very clean and you cannot beat the location. like i said if your looking for an inexpensive place to sleep shower and shave the el patio inn is the place for you.',not_happy
id33765,' stayed there for - days while in ny with friends. very different from anything i was used to. old wooden furniture in the rooms and beautifully decorated lobby with rare pieces of art. fabulous paintings on the walls on every floor. the lobby is a great place to relax read a book and admire the art around you. impossing building with a lot of history the hotel is located in a very convenient location with regards to the means of transportation. the metro station is just around the corner. also there is a super market across the street. good choice nice experience!',happy
id33766,' my -- yr old daughter and i stayed at the iroquois for - nights and loved it. the staff are warm and helpful. it is next door to the algonquin where we visited their famous cat mathilda. walking distance to all broadway shows. - block from -th ave subway lines. our room looked out on a lovely outdoor patio seating area next door and was very quiet for nyc because we were in the back of the hotel. the small library off of the lobby had a computer available for guests so my daughter could keep in touch with her friends via g mail. there were lots of restaurants on --th and --th streets--from fancy french to chipoltle and of course the red flame coffee shop.',happy
id33767,' this weekend i stayed at the intercontinental because i was a contestant in the miss texas teen pageant and that was the hotel where the pageant was taking place. however when we first got there the line was a mile long which at first i assumed was just a bunch of other pageant contestants and their families. later i found out that the majority of those families were going to talk to the front desk because they had complaints. later i found that you could take your pick: only - of - elevators worked making going up and down from the rooms to the lobby and ballroom take approximately -- minutes just to get down there they charged for wi-fi (the holiday inn has it free!) they charged for parking (the holiday inn alsoooo has it free) they had no refrigerators in the room and they screwed up our reservations so my mom and i ended up staying in a king bed instead of two double beds the way they said they would arrange it. there was also no breakfast available although my mom and i discovered a room for breakfast supposedly if you have a special card on the --th floor. im not sure but i think that they didnt tell any of the people with national american miss that there was a breakfast room if you had a card just so they wouldnt mob the place upstairs. i cant really say that is fair... because if were going to be paying $--- dollars per night plus a ridiculous amount of tax i expect good service. that is why i was not impressed really whatsoever with the intercontinental. the one good thing going for them was that the rooms and bathrooms were very pretty and clean. i feel like if we had just stayed at the mariott across the street or the holiday inn down the block that i would have been able to get to the pageant activities quicker (seeing as the elevators moved like - foot every minute...). unfortunately i would not recommend the intercontinental to a friend. but if you plan on staying there you can decide if you like it for yourself!',not_happy
id33768,' my boyfriend and i stayed at the california suites hotel for - nights and my only negative comments would be that housekeeping wasnt quite up to par (they didnt leave cups soap shampoo etc.) and the front office staff wasnt the most professional or the friendliest however it is a --star hotel so i didnt expect much. the furniture was a little outdated but the room was very spacious with more than adequate storage space (- single closet and - double closet with built in shelves) plenty of cabinet space in the kitchen a microwave and refrigerator. i did notice blood on the comforter the morning of our second day but my boyfriend had a wound so it could have come from him. that evening upon our return we had fresh sheets and a fresh comforter. the breakfast was adequate for our needs (cereal bagels muffins oranges juice and coffee) and was a nice start to the day. the hotel is within a short distance to all attractions and the hotel even provides written directions to the popular destinations. we did have to pay for internet but i probably could have just asked someone for the password (hint hint). soundproofing wasnt the best but with the a-c on i didnt hear a thing and im a very light sleeper. overall we had a wonderful stay and i would recommend california suites to anyone looking for a clean --star hotel in a convenient location. the pool and hot tub close at -- and everyone minded the rule. there are a lot of restaurants nearby as well as a miniature golf course and a bowling alley if youre looking for something to do at night.',happy
id33769,' travelled here for - days fantastic location! hotel was clean and very lush! excellent service received from all the staff. the bar was a bit on the expensive side but there is a shop about --- yards away what sells cold drinks which we took back to our room! i would definitely stay here again. great room view was not that great on the --rd floor but it was quiet enough!',happy
id33770,' the location of hilton san diego gaslamp quarter cannot be beat. it is directly across from the san diego convention center and there are - trolley stops within - minute walking. the hotel boasts an earthtone atmosphere and welcomes guests with open arms. there was a manager is reception with complimentary hos doeuvres and reduced adult drink specials. the manager is reception was on a thursday night and i didnt see it any other night of the weekend but really wasnt looking for it. i am upset with the hilton brand of hotel because i had emailed hilton through the hhonors desk and i received a response indicating that my concerns had been passed along to the hilton san diego gaslamp management. apparently my email from corporate to office was never passed along to the hotel or the hotel management ignored my email. there are a few discrepancies on the website that i pointed out but apparently nobody cares. there are - train tracks directly in front of the hotel. upon check-in i specifically requested that i would prefer a room not facing the tracks and i was reassured that i would not be able to hear the trains from room ---. the minute i opened the door to my guest room i could hear the train. i tried to switch rooms but nothing else available. well that is fine i can deal with the trains at all hours of the day and night. i also requested that i not be placed any where near the ice machine-vending area. i was placed directly across the hall from the ice-vending area. i would close the door to the vending area daily and housekeeping would open it. the door was so loud that i finally left the door open. the hotel should invest in automatic door closers that gently close the door to the vending area. housekeeping was great and prompt and the room was cleaned upon request. there is no mini-bar in the guest rooms even though the website clearly indicates a mini-bar is present. the hotel guidebook placed in the room even explains how to operate the mini-bar but...there is no mini-bar. i for one have no problems paying the exorbitant prices for mini-bar drinks because when i am thirsty i am going to drink. the new leaf restaurant has a wonderful breakfast buffet and patrons may order from the menu as well. the breakfast food is very good and reasonably priced. there are many many staff members working in the restaurant during breakfast. however the night staff member michael has to run the whole show by himself. not only is he the bartender he is also the server and the wait was -- minutes from the time the steak was ordered until it was delivered. the menu located outside the new leaf restaurant indicates that a ny strip steak is available...however... it is not. the hotel does not focus on details and that disturbs me. but it is personal preference. the hotel room was fine. the rooms are smaller but normal for california. the rooms are nicely appointed and lighting is very good for a hotel. the bed is comfortable but the pillows are simply awful. i am not sure why hotels think everyone wants super fluffy pillows?!? hotels should invest in posturepedic pillows or make them available upon request. the guest rooms feature what appears to be a -- inch flat screen lcd television. the only drawback is the hotel does not offer any stations-channels in hd broadcast. i would prefer a normal tv with standard definition versus a lcd flat panel without hd. the tv features typical hotel programming with one of those funny remotes that do everything except allow you to simply turn up the volume and-or change the channel. the bathroom is nicely appointed and has automatic lights. the automatic light engages when the guest enters to the bathroom but stays on for -- minutes and i find this wasteful. shower pressure is fine. crabtree and evelyn products are available for your disposal. all in all this hotel is very nice and well appointed. despite the minor flaws (that can easily be fixed) i would stay here again.',happy
id33771,' im a hilton honors member and frequent traveler and most of the time im ---% pleased with my accomodations whether they are hilton or hampton. however this property is just ....okay. good things - my room had a gorgeous view of the city staff was friendly convienence to the conference center price. not as good - a mustly smell in the hotel (perhaps from the crowne plaza years?) guest services didnt have a clue about surrounding restaurants and walking distance and noise (it is right next to the highway). the hotel probably wouldnt be the first place i would go back to for a personal trip but i wouldnt hestitate to stay if another conference were held here.',not_happy
id33772,' the bellman who was also parking valet(jesus) was always ready to help with any thing seemed he was always there and was very professional at all times.',happy
id33773,' we stayed three nights and we think that everything was ok the room was fine spartan bathroom a little bit noisy (full of families is understandable) and well placed --- minutes walking from the monuments museums... the pool and the gym are small but i guess that it would suffice. in our case breakfast was included and it was huge! aside from that i think the price is adjusted perhaps slightly expensive. there is nothing to boast nor anything to regret just a correct choice.',not_happy
id33774,' flew into boston on thursday august -- ---- en route to nantucket when we were advised the flights to nantucket were cancelled due to fog. contacted this hotel and arranged a reservation over the phone that was confirmed with my credit card. upon arrival at the hotel we were advised in the rudest manner that we were at the wrong hotel which was not the case. too bad they could not nor would they help us despite having a reservation number. not having a room when a reservation has been made happens. but the manner in which we were treated the absolute disdain and refusal to provide assistance was shocking from the front desk staff at this hotel. fortunately the westin were only too happy to accomodate us and delighted to assist us. this hotel offers a great location but their staff should take a graduate course in customer service and courtesy.',not_happy
id33775,' this place looked promising: relatively modern exterior nice lobby with a fedex kinko is and starbucks. the room however was disgusting: the sheets were worn and had pilling that felt like crumbs or worse. the air conditioner barely worked. the faucet fixture was scratched and the bathroom is a very unattractive white. the remove control is ancient and vaguely sticky and the television was a large tube-screen that just looked sad. the hotel staff is horrid: inattentive rude and they dont honor your requests for a particular newspaper or a high-low floor. the place is just depressing; you can just feel the conventioneers spirits floating all over the place their body soil in the carpets. also they tried to charge me for two days use of high-speed internet that i never signed-up for; luckily i challeneged the charge. horrid place - certainly not up to marriott is usual standards.',not_happy
id33776,' my experience was wonderful i was staying for - nights i checked in alone and my husband joined me on the following day. the room was very nice comfortable with all of the necessary things you would need all in excellent condition. the beds are comfyy!! i really cannot fault this hotel. i work at a five star hotel in barbados so i knew all of the things anyone would look for at a hotel. i did not use the room service or the lounge but the housekeeping staff were very friendly so as the frontoffice and even the bellmen there was this one particular one that never stopped pacing the floor i found him amusing! but all in all a fantastic stay and i will definitely be back!',happy
id33777,' we just ended a - day stay here and we had a prefect experience in every way. the staff was super helpful efficient and friendly. the location was absolutely perfect. we were within walking distance of the best new york has to offer. and just a brief walk to the subway for more distant attractions. this was our first family trip to new york and the staff at this hotel combined with the location made our apprehensions fade and helped us have one of our more memorable vacations. we will definitely return and wont look to stay anywhere but the french quarters. thanks to all the staff!',happy
id33778,' we returned today from a four night stay at the best western seaport inn. we found this hotel to be in a wonderful quaint location in excellent proximity to all that lower manhattan has to offer. we had a large very clean and comfortable double room with - big windows and a stellar view of the brooklyn bridge. the breakfast was nothing special but it was free and perfect for my family to start the day. if a quiet location that is a bit off the beaten path is what you are after the best western seaport inn is a lovely and relatively economical choice. i would recommend it!',happy
id33779,' wonderful quirky atmospheric little hotel in the right part of town. it feels like something carved out of a ----year-old office building and probably is. free wifi and a first-rate bar-bistro downstairs that is not part of the hotel but very much joined to it physically and spiritually. i didnt notice any odd smells or noise unlike some earlier guests. i stayed only one night but would definitely return.',happy
id33780,' we stayed at this hotel for a baseball tournament over the weekend of june -th. my son left his wallet there (with no money in it) just his learner is permit driver is license. my husband left his iphone charger. my son realized he left his wallet before they even returned home and called but could not get an answer. - days later and we still have been unable to get anyone to call us back from lost and found or housekeeping. we have spoken with the front desk who says nothing was left in the room. this wallet belonged to my father who passed away - years ago and my son has carried it ever since; there was nothing of value in it. my husband says he knows where his charger was left and yet either they dont care enough to return our calls or as the front desk says nothing was reported found. it is so disappointing that they cannot at least return phone calls and secondly dishonesty is something i cannot tolerate. there are too many other hotels to whom i will give my hard-earned money that hopefully would be more forthcoming.',not_happy
id33781,' when we booked this hotel we didnt have high expectations. we had looked at reviews which were favorable but did not expect it to be as good as it was. we arrived and we were greeted at the door by a pleasent door man. he helped us with our bags but what we noticed the most was his rapport with guests as they were leaving and entering the hotel. we arrived early and they held our bags until our rooms were ready. we had - rooms booked and they accommodated us by putting the rooms next to each other. yes the elevator is slow and small. but it almost adds to the ambiance of the hotel. it is an old building but the rooms were very nice. the location is the best most priceless part of this hotel. - minutes to times square!!! -- minute walk to -- rock! - rockefeller center!!! -- minute walk to central park!! -- minutes or so to empire state. if you dont mind a walk everything is in the area!! pleasent and helpful front desk staff. cleaning staff was very nice and cleaned room well most days ( we were there a full week ). breakfast was good. toast bagels fruit juice coffee cereal. it is a continental breakfast that will get you started. no hot eggs bacon or fresh pancakes. but still good. breakfast host was great and kept everything clean and stocked. one down side is that the hotel is on a side street where there is one ways - no turns so getting a cab is sometimes easy as there are - or - hotels on street and difficult at other times as no cab wants to be on a road less travelled. but main roads at end of either end of block. all around great place to stay a half block off times square. excellent staff. great value for your money!!! we would stay there again as long as price stays competative',happy
id33782,' great home base for folks who only want a clean comfortable no-frills place to sleep while enjoying downtown. as others noted there is not a restaurant on-site but there are so many great restaurants within a short walk of the hotel. i highly recommend visiting brenda is on polk for breakfast. my favorite meal while in sanfran!',happy
id33783,' the hotel is pretty old - the rooms have that aged smell. the rooms air conditioning is bad. my room had no electrical outlets. so i had to unplug some of my lights to plug my laptop and other chargers. they also had a water outage one day and in the evening when the water was restored only muddy water came through the faucets. the american breakfast served in the restaurant was okay. the plus sides in this hotel are the free internet and has free airport shuttle.',not_happy
id33784,' please learn from my mistake and do not stay at this establishment. it is dirty rundown and spooky. we made a reservation through orbitz for a non-smoking room but were initially placed in a smoking room that reeked. the second room was actually worse. my daughter is feet were blackened from walking across the carpeting barefoot. the furniture was covered in an oily film. we complained and requested a refund but were refused. we were so digusted that we left and booked another motel on our own. i contacted orbitz and they tried to intervene but management still refused a refund. orbitz said it would send a representative to do a facility review.',not_happy
id33785,' enjoyable stay for a night downtown - close to mall and mall shuttle also good restaurants.',happy
id33786,' this was a great hotel. we loved it. clean spacious room. nice pool. helpful staff. free internet in the lobby. pleasant overall stay. someone mentioned that it is not close to anything besides the airport---that is true. we stayed here to catch a morning flight out. i woudlnt recommend it as a home-base for a phoenix vacation but it was a really great place for us to stay on the end of an arizona vacation that included phoenix sedona and williams. we really liked this hotel. we were pleasantly surprised.',happy
id33787,' the place is beautiful. the room is tastful but unusually colorful. the staff was as sweet as can be. the tub was deep enough to sit in and still be submerged. and the have a real bar and restaurant - great small plates and wonderful entrees. generous cocktails and a grat hour. pet friendly too. they left treat that my dog just devoured. you just cant beat the place.',happy
id33788,' really loved my stay location is great atmosphere is tremendous and so is the staff. cant say as ive stayed at a better place in nyc.',happy
id33789,' this was my first trip to nyc and we originally booked the standard cabin . however once we were there we decided to upgrade to a corner room which was $--.-- + tax a night. considering the views in nyc it was well worth the extra $ in my opinion. the men standing in the lobby were very nice in letting us know that in order to upgrade we needed to go to the fourth floor speak to mission control and they would take care of it. i do recommend upgrading your room before you arrive because we did get the last corner room available. i believe these rooms are also slightly larger. there was a closet area with space to hang clothes two drawers plenty of room under the bed for large suitcases iron ironing board safe small hair dryer and small toilietries such as tissues and disability access. there is a tv desk ipod dock automatic blinds and plenty of shelves to make for storage. i never really had any issues with the hotel but here are some things that others may potentially find annoying. corner rooms are located right next to the galley where you will find the free coffee water fridge microwave and ice. good because i slipped by for my morning cup in my pj is a couple of times. bad because like many others have said you can hear the door slamming shut time after time as people are going in and out. if you are a light sleeper this may be really bad for you. the bed is super hard and i would say it has less cushion than a futon. i was always sooo tired from the streets of ny that it never bothered me but anyone with back issues would never make it. the bathroom had two issues. i read about a curtain covering the restroom which was not the case for corner rooms. we had no curtains seperating us just the clear sliding door. i have been in some not so private bathrooms in my time traveling but this was the worst. this door does not have any frost at all it is completely see through and has a small dotted design at the bottom which does nothing privacy wise. i just cant understand this concept of hotels and why they think it is desirable to watch someone else go to the restroom. just be warned that the door is clear and you can see through it. the other thing with the bathroom was the draining of the shower. we had to put down at least two towels to keep from getting water all over the floor and into the carpet. i believe this causes huge problems with mold because i am allergic to it and felt very symptomatic while there. the first morning we got out fairly late around -:-- pm and when we returned around -:-- pm our room was not clean (the only time this happened for - nights) but around -- mins later we got a call from mission control that when they came by that we had our do not disturb sign on and they were unable to clean the room and asked if we needed any extra towels or anything else they could help us with which i thought was a nice touch. on the fourth floor you will find two bars. we did hang out for two drinks on a sat around - and the bar was fairly busy. we had no problem getting a drink and they are pricey like every other bar in manhatten. there is an outdoor area rooftop as well which we never used because of the weather but would be great in the summer. the area they turn into a night club atmosphere at night is also on four. we passed by several times but never went in because i am not a huge fan of techno which it seemed that they only played. dohyo is also located on four they supply the free muffins from ----am there there are several computers to use free of charge and a concierge. yobot is located in the lobby when you first walk in but be aware that it can not store all luggage. luckily one of the doormen told us our bags were too big and he was kind enough to store them for us and arrange for a taxi once it was our time to leave. yotel also has there own car service that they use where you can ride in a black town car or escalade for an upgrade charge if you want to ride vip. we never used it but i thought it was cool that they had it as an option. overall our stay was great for what we paid to stay there there is a fairly young crowd staying here (-- is--- is) the best thing about this hotel is location location location!! there is a cvs -- hour pharmacy right across the street good for any late night munchies or snacks a subway is also across the street. times square is a two block walk. subway and bus stations are all really close by. there are a lot of food options all around. broadway shows are within walking distance. we are walkers and we were able to walk to rockefeller plaza fifth ave grand central station and central park from the hotel with no problem. there are always cabs around to catch and there were never any outrageous fees over $-- (accept la guardia around $--) getting anywhere we needed to go in manhatten. i would totally stay there again and i fell in love with nyc.',happy
id33790,' when staying in nyc i have come to expect some glitches with hotel stays. even the top rated hotels usually have something that you have to overlook but not the hotel giraffe. my teenage daughter and i stayed here during a long weekend in july. we had a one bedroom suite. the room was nice and spacious and the bed very comfortable. we loved the location - it was so easy to get everywhere we wanted and there were lots of great places to get a bite to eat. we stayed on the fifth floor and i was a little concerned that it might be noisy but it was fine. the services at the hotel were superb especially the complimentary breakfast and afternoon wine and cheese. the lobby was relaxing and the service although a little absent was friendly and warm. the hotel giraffe does not have a corporate cookie cutter feel - it definitely exemplifies what a boutique hotel should offer. i would expect that a hotel of this caliber could charge quite a bit more but i am glad that it does not as the affordability made it possible for us to stay here. i would highly recommend staying here.',happy
id33791,' this is and was the worest hotel i have stayed in - years i have been traveling. i travel weekly and stay at a hotel every week. for the price not worth the --.-- would not pay --.-- rooms stink just all around bad stay away!!',not_happy
id33792,' this by far is one of the best hotels out there. the spa rooms are beautiful. we had floor to ceiling windows that overlooked the river. the bathrooms are luxurious and include fancy shampoos and my favorite the sugar body scrub. we had a tv in the mirror and a flat screen in the main room. the closet had a towel-compress heater which was nice to use in bed after our showers. the service was like no other. he must send these professionals to nice school because there wasnt one person that wasnt friendly and helpful which is hard to find. i had a drink in the rebar also the waitress was kind. the view with the dim lighting was relaxing. we also visited the pool gym and spa on our last day. all are located on the -- floor. while waiting for my massage a gentleman asked if i would like tea made from fresh loose leaf. i declined but it smelled nice. the gym has state of the art equipment. my husband said it was the nicest he had seen. we were traveling with our - --- year old and he too felt welcome here. they loved children. housekeeping sent up his own robe and slippers that said trump kids how cute. the last day trump and his family arrived for the opening of the residence side of the building. i wish i would have had the chance to tell him what a great job he did with this hotel. we will stay here every time we visit chicago.',happy
id33793,' we spent one night here before flying out to portland. after spending a very disappointing night at a kimpton property i booked this based on other reviews. we had a water view room. it was beautiful. upon telling the desk clerk of our anniversary we were sent a bottle of wine. a nice touch. location to the ferry building and restaurants was perfect compared to our creepy stay at the wharf kimpton. the staff was great. we will definitely seek out other joie de vivre properties in our future travels.',happy
id33794,' stayed - nights in early december with my wife for a combo business-fun trip. my meetings were in midtown but we wanted a change of scenery. we had their basic superior guest room and the bathroom was larger than some rooms ive had in the city. location is great lots of good restaurants nearby easy subway access & plenty of shopping. the staff at every turn was excellent. doormen remembered our names & made us feel at home front desk folks were genuine housekeeping very friendly and helpful. on our second night there was a fire alarm at ~- am and most of the guests evacuated to the lobby. while this doesnt sound like a fun experience even that wasnt so bad. the overnight staff on duty made sure to keep everyone informed as to what was going on and made several passes through handing out water. my only complaint was that there was only one coffee cup in the room and it took a call and then a visit to the front desk to finally get a second one sent up. it shouldnt have taken that much effort for something that the housekeeping staff should notice and remedy. all in all this was our best hotel experience in ny and the only place ive stayed to which i would return.',happy
id33795,' a decent hotel right of the main highway leading from downtown houston to the southwest of the city hence its name. while the property is slightly dowdy-looking particular for something bearing the hilton brand the property was an effective option much cheaper than downtown alternatives. rooms are large and up to date some with large lcd tvs and others with older crts. internet was free and speedy parking ample and reasonable dining options in-property and nearby. about a -- minute drive into downtown if you have a car and it saves around $---night on room and parking. as mentioned above exterior of the building is a bit dated and the lobby area might need a bit of a refresher and is not up to the hilton brand standard but staff were friendly polite and effective. elevators need a refurb.',not_happy
id33796,' other reviewers must have extremely low expectations. first off my reservation would have been terminated at --pm if i hadnt phoned from the airport saying our flight was delayed and wed only be landing in san at midnight. secondly after telling them we wouldnt have the rental car wed booked they said there were no airport shuttles and we were on our own for finding transportation to the hotel. if it hadnt been after midnight i wouldnt have been bothered by this but considering the time i was very bothered and almost upset. so we caught the cloud - shuttle (excellent service great price) out to clairemont mesa. upon arrival to the hotel the lobby is shut it is got that spooky b film lighting going on in the atrium and im just waiting for some jason myers character to pop out of the bird of paradise behind me. then we were given - keys and sent on our merry way...without being able to walk through the lobby to get to the pond where our room was. so through the blue door and into a corridor....which way should we go? no signage but fortunately i heard outdoor noises and followed till we came out onto a pathway...still no idea where im going. we were given a map of the property but at night you cant necessarily see where the paths are going. our room was right behind the pond and as soon as i looked at the door i wanted to run back and catch the shuttle. no modern lock....it was a lock in the doorhandle with a regular domestic deadbolt above. opening the door you see a huge tv (nice) and some shabby indoor-outdoor carpeting. also a window ac unit mounted into the wall--which never cooled the room just blew around stale warm air all night. the bathroom could do with modernizing and the stovetop that is in the room looks like it just woke up in the --s. preparing for bed crawling under the sheets i just felt like the sheets werent as clean as they should be. also there were only - pillows which was a downfall since my boyfriend likes to sleep with - pillows under his head. also a thing to note is that they offer weekly rates....which in my experience tells you a lot about the caliber of hotel. all in all if you just need somewhere to hang your hat for the night and youve got a car and want to spend less than -- bucks it is great. otherwise go somewhere else.',not_happy
id33797,' after all the raves i expected more. the general location is great true but the immediate block is accross from a brutally huge dirty bus station there are porn theatres and a sense of being on a tacky street. ice has to be brought up i had to call - times over a -- minute period before it arrived. the first room was noisy as a cable from the project next door kept slapping into the windows. the second room was nice and quiet with more sq footage and a way better view. the decor is nice clean and new and yes it is a good value for nyc.',not_happy
id33798,' i really wanted to like the sheraton but they didnt make it easy... the hotel was really busy on check-in we had to wait -- minutes! the issue was that there were only two people serving- this is really bad management and they could have done better. the foyer of the hotel looks great it is a vibrant place but the rooms are really tired. although the size and location of the room was great the whole room needed a refresh and especially the old and tired bathroom. for this type of sheraton you really would expect more. the room was (really!) not clean however but i did complain to management and they handled it well offering me free meals or starwood points to compensate. the location of the hotel is great right near the magic mile and the lake- river. and the coffee shop downstairs always had a nice amercian coffee.',not_happy
id33799,' we were very impressed with the inn at union square. we arrived at midnight and were greeted by a very friendly front desk clerk. we went up to our room and were initially a little disappointed with our room. the view was of a brick wall and noisy from the adjoining hotel is outside air conditioning unit. even though it was late the front desk clerk upgraded us to a room that was quieter. we were especially impressed with the free charming continental breakfasts and freshly baked chocolate chip cookies in the evening. great location. great value. we hope to stay here again.',happy
id33800,' spent a week here end july with my -- yo niece and cannot fault anything. the hotel staff were lovely. they were very helpful and very polite and friendly. marcel made a real impression on my young niece. thank you marcel you really did add to the great experience she had. the hotel room was very clean good size and had all the amenities we needed. the bed was very comfy so much so she wanted to take it home with her. location was ideal - very near subway mins from centre of times square area very near to most broadway theaters pizza starbucks food market all steps from hotel. i visit ny several times a year for both business and leisure and always stay at - star hotels. i only tried the hgi times square as i thought it would suit a youngster a bit better. quite frankly after my visit this hotel will be my first choice in nyc from now on and i am already looking to book a return visit later in the year . it felt like a home from home experience. without a doubt a huge part of this is down to all the staff from security and reception to the the housekeeping staff who worked so hard to keep the hotel so clean. ill be back as soon as i can find a cheap flight across the pond!',happy
id33801,' im not sure how many rooms this hotel has but it is smaller than the average big hotel chains. from the moment you arrive everybody is nice from the one that opens your taxi door on. the rooms are clean modern and ample. the shower is nice and open in an ample space. the gym is comfortable and the machines are well maintained. i didnt get to use the indoor swimming pool but it looked nice and clean. but the best of all is that every time you return to the hotel it feels great. everybody greets you with a smile on their face.',happy
id33802,' ive used the online service on which i booked the ramada limited - tukwila (where you find out the attributes of the hotel and the general location but not the name until you pay your non-refundable $$) numerous times in three years. ive always been satisfied. this experience changed my travel reservation habits forever. dissatisfaction doesnt even begin to describe my experience there. stunned is more like it. there seems to be large confusion in seattle about ramadas. there are - or - of them. most of them are called inn is. such as the ramada inn and suites very near sea-tac. this place im talking about is the ramada limited in tukwila. very should be part of the name. i will never again book a hotel without knowing which one it is. and i will never again stay at a ramada. just the fact that they have this facility in their system scares me. i stayed two nights and wanted to run from there one hour after arriving but i was stuck as i already paid in full and it was late. first the van they picked me up in was very old and didnt look business-like and the upholstery was very stained. next it was well over - miles north of sea-tac on the old pacific highway in a run-down-transitional neighborhood. casinos and smoke rooms in the area. two miles north of the ramada inn and suites (someone in october confused them in a review). last on arrival there was a group of around - or - very unsavory (scary) looking characters hanging out on the corner on ---th just as we were arriving. only a few feet from the door. i walked into the lobby at night after getting out of a medical conference at the marriott-seatac and the lobby was very small and court-tv was on full blast in the lobby. the lobby had a look of decay with old dusty fake flowers and unhealthy plants and ugly furniture. the place only has -- rooms so (lucky me) i got the room right off the lobby. could not sleep as the lobby tv was so loud. i was too afraid to ask them to turn it down as i didnt want to leave my room or draw attention to myself being alone. decided to have a cup of decaf coffee and turned the coffee cups over and both were totally filthy. had coffee residue (easily seen and felt) from the last resident (not washed) as did both water glasses. absolutely filthy. almost made me sick. i turned them in the next morning and there were clean ones in my room when i returned late last night but still? when i pulled back the covers to go to bed someone either did not know how to make a bed or they didnt make it --- from the last person in there. everything was very rumpled and unkempt-looking. ive never seen anything like it in all my years staying in hotels. furniture was very old spare and plastic. plumbing didnt work well as both the bathtub and sink did not drain. i took a shower in the morning and when i left the room an hour later there was still standing water --- despite my attempts to get it to go down. not to mention the hair and ground-in dirt on the floor. this morning when i left for the airport i showed up downstairs and they said the driver would take me right there. in actuality he spent -- minutes doing other things while i both waited and made two more requests. paid no attention to my need to get to the airport. ignored me while i was standing there. and i had to get to my flight! even with making reservations online there were so many problems and misses with this hotel that im appalled and will definitely change my reservation habits. evidently they call it limited because it is. not to be confused with the other ramada inn is including the ramada inn and suites near the airport. the limited is very far from the airport and not in any neighborhood a tourist would ever want to visit. people probably confuse them because they are both on international blvd. but the other one is near the airport and is probably much nicer. this one is out in the boonies and for the price i paid (opposed to what i got....i could go on) is definitely a dump.',not_happy
id33803,' we stayed in this hotel for - nights in august ----. nice hotel on our arrival we were upgraded to a suite very spacious room and bedroom clean and well maintained.view of the golden great bridge from our room. good location to fishermans wharf. traffic noise from street a little troublesome at times. only complaint about hotel was there were no stairs and at times would have prefered to use stairs rather and wait for one of the two lifts. adequate complimentary breakfast. good value for money.',happy
id33804,' i have stayed at the seaport hotel in boston quite a few times and it is possibly the only hotel i ever arrive at that i am instantly to be back as soon as i enter my room. it is a very well maintained upscale hotel and somehow perfectly bridges the balance between the guestroom needs of the business traveler with those of the leisure guest. the rooms are comfortable spacious and have all the amenities one should expect from this level hotel. having all gratuities included in the price is a big plus and the free internet and free health club access also adds to the overall high value. the health club is also a fully professional club - big and full of lots of equipment (im guessing it has local members). the only downside is that the location is not in the heart of downtown nor a short walk to the main tourist attractions of boston (unless the city is convention center is your attraction). but it is less than - block away from a t stop on the silver line that connects by rapid transit bus directly to the airport and to the transfer stations of the other t lines for ease of getting anywhere you want to go in boston.',happy
id33805,' we were very with the staff we encountered at hotel commonwealth. everyone was extremely friendly and helpful. we enjoyed the fantastic oyster bar restaurant right in the hotel it was extremely convenient and top shelf. i was pleased with the bath collection that was offered. it was very nice and enjoyed every minute of the fresh line. also...dont forget those q-tips which were included in the toiletries the hotel supplies to you.',happy
id33806,' i was put up at this hotel by us airways when they messed up my connecting flight from la - so needless to say im happy i didn’t have to pay. upon walking into the lobby area it would be easy to fall into the illusion of believing you are in a place of luxury. i must admit i was quite impressed with the feel it gave. nice sofas complimentary use of internet and interesting décor to give a feeling of elegance. the rooms however tell another story. location i don’t know the town very well all i know is that this hotel felt like it was in the middle of nowhere. maybe if i was a local and knew the place i would be able to give a better review…but as a traveler from out of town i felt i would have been just as comfortable if the hotel was situated on an oil rig. room the rooms aren’t bad but from the look of the lobby area i would have expected allot more. the rooms are very basic and don’t feel homely at all. beyond the lobby everything just felt old and worn. that’s the only way i could explain it. oh and there was a pizza box outside a room nearby that was there for the entire duration of our stay. the breakfast however was great. i would probably recommend going there just to eat it. bathroom bathroom was clean but again just basic. pros:- i didn’t have to pay for it if i did i would have been les impressed than i already was. the breakfast they serve was nice. i’d give them that. cons:- the place feels run down and old. the book “the shining” comes to mind. not in a tourist friendly place. it felt safe enough to walk around but there was just nothing there!',not_happy
id33807,' - night stay - from newcastle upon tyne my only previous nyc trip had been a prize with a stay at the waldorf so it was with some trepidation that my wife and i turned up at hotel metro. i should not have been concerned. apart from the fact that the front',happy
id33808,' we had their anniversary package which made the conrad a good value. staff was very helpful and pleasant. we asked for lots of advice about what to do and how to get there and they gave us good answers every time.',happy
id33809,' it is one of the closest hotels to pier -- and the hop-off bus is just around the corner but there were a few downsides on this property in my opinion. first this hotel looks and smells quite old. the room card keys were terrible and i had to spend my entire stay fighting with the door. there is no fridge or a sitting area in the room so having the entire family eating together was quite a chalenge. taking these problems aside the place was overall ok thanks to their staff. our room was ready before check in time and the conscierge was very helpful arranging our airport transportation. rooms were clean and despite some reports about the noise i didnt hear anything not even the cars from the parking right under my window bothered me (my room was on the -th floor). for breakfast there was an ihop and a seven eleven on the same block and a little cart selling coffee and snacks on the lobby. would recommend only if you really want to be close to pier --.',not_happy
id33810,' i have just come back from a four night stay at the hay adams. the service is as good as ive ever experienced - from the desk staff to the wonderful maids. my room overlooked the church and was well equipped and very cosy. the bathroom was a tad small but very comfortable. highly recommended',happy
id33811,' we stayed at this hotel from the --th june to -th july. having read the reviews we were nervous but i honestly cannot see what people have to complain about for the price you pay. check in was spot on and keith was very accomodating in getting us a nice room facing the hollywood sign. (the quieter side too). the rooms are big and yes it does need a refurb but its not as bad as everyone has made out. the beds are comfy nice big window with a good view. they do need washing tho!!! the pool area is great and at this time of year the sun is on it all day long from ---- til around -pm. very hot too! i read on a review in october that the sun wasnt on the pool! what do you expect in october!!!!! the breakfast is really good and very cheap. buffet for -- dollars and plenty of choice. really nice waiters and great service. my negatives are that the restaurant does not open in the evening which is a shame and could do well and the gym equipment is very old and the air con doesnt work in there but that was good for me!!!! the underground metro is accross the road so easy to get to hollywood santa monica etc etc and only - dollars all day travel. there arent really many restaurants close by walking distance to the hotel. avoid hms bounty as they tried to add --% to our food bill even tho it said would only add for parties of - or more. they did try it on tho! nice try but we check our bills thoroughly. tip if you want to do washing: turn left out of side entrance to the hotel and walk about - blocks you will see a -- hour launderette very cheap and easy to use. i read that people didnt feel safe in the area. we didnt feel this at all but as always wherever you go you need to be observant at all times. free internet is fast and really good. the hotel is clean and tidy rooms are cleaned everyday and fresh towels etc etc. oh and there was no smell of smoke anywhere in the hotel only air fresheners!! some of the rooms were been steam cleaned. i would happily return anytime. thankyou for a great stay.',happy
id33812,' i recommend you put this hotel at the top of your list when considering a hotel to visit dc. when i first learned that the hotel would charge me $-- per day to park my car i started looking for alternatives to both hotel and parking. when i looked closer at the hotel price per night the location and other parking charges i realized that the washington plaza hotel near --th and vermont in nw washington dc was a great deal. the hotel is -.- blocks north of the white house and therefore walking distance to the mall and only -.- miles from all the fun and restaurants of georgetown. the hotel itself is clean and well managed. some of the carpets and decorations are this strange blend of new --s hipster but it is all new and the place is just convenient and comfortable. parking is secure and convenient. i parked our car for the weekend even though the $---day charge allows in and out privileges. with room rates under $---night and a perfect location this hotel is really a deal.',happy
id33813,' stunning rooms location views service food and experience. cannot wait to go back!!',happy
id33814,' the room has a lot of character--european modern chic. modern bathroom modern fixtures cool comfy bed neat lights. also european size--small. i only stayed - night so i didnt mind but the size could get old if i stayed more than a couple of days. the room was quiet-with no view to speak of but pleasant (room ---). service was excellent staff was welcoming. it is a fun place and definitely check out the roof bar--nice view of the city. there was a wait at night to get up there but if you show your room key they put you at the front of the queue. i enjoyed my stay.',happy
id33815,' i stayed at the watertown in seattle in october of ----. i had called a few days before my arrival to reserve the spa cart and requested a room with a view of the mountains. i was upgraded with no difficulty to a beautiful spacious corner room on the top floor. the photos on the internet do not do this fabulous hotel justice. the decour in the lobby and breakfast room was very impressive. the plus to the rooms were the aveda products and the feather pillows were a real plus. the room has a wonderful layout as well. at all times the employees at the front desk were very upbeat pleasant and all seem to enjoy what they do. spa cart was wonderful have stayed at a few of the hotels near the pike market that do not have anemities like this. i will definitely book my stay in april of ---- for the watertown as well.',happy
id33816,' first off we won this hotel through priceline so they automatically put you in a room with a crappy view. we were on -th floor over looking a roof top. room had no fridge-microwave. and the only pool-hottub is outside. to get to -th street you have to cross the bridge and walk a few blocks. the cost for a cab to or from this hotel cost $-.--. the next morning we got up noticed a cockroach on the floor by the bed. yuck!.. so if you want to feel like you have them crawling on you all day then stay here!.',not_happy
id33817,' beautiful first class property centrally located for shops lake and michigan ave....visited during the holiday season and it was very festive. suite was impeccable (could just about see the lake from the balcony) enjoyed meeting my turn down room service person who had an inspiring personal story. staff was pleasant and accommodating and seemed to love their jobs. ate a late supper at the bar in the bistro and it was delicious. just little disappointed with the spa although it was well appointed.',happy
id33818,' the benjamin is a very classy hotel. rooms are spacious with a mini kitchen it was like having a studio apartment. when we checked into our room they had the bose radio playing classical music - a nice touch. would love to stay there more often but it is a little pricey.',happy
id33819,' it is hard to find fault with this sumptuous yet low-key hotel on a quiet cobbled street in soho. our weekend stay to celebrate a wedding anniversary was flawless from start to finish. from reception staff who bent over backwards to make the weekend special for us to a lavish and delicious breakfast served in our room everything was utter comfort and peace. wonderful power showers heavenly beds breakfast served on gorgeous bone china. just one small criticism. every time we wanted to access internet we had to phone down to reception - slightly irksome. but a tiny caveat in a sea of praise.',happy
id33820,' i rented - rooms off after bidding on priceline.com for - days in october. i was pretty scared after i read some of the reviews. we got to the hotel and check-in was seamless..no line friendly staff. i was pleasantly surprised our rooms were clean and very nicely decorated. the bed was beyond comfortable with nice sheets. the hotel was a - minute shuttle ride from the airport (runs -- hours and comes every few minutes). we rented a car directly across the street just for the day so didnt have the hastles of paying for parking. we also printed our boarding passes for free in the lobby. i have read where others stated the rooms were loud. we did not encounter that during our stay. our stay was very enjoyable and we would definitely stay again.',happy
id33821,' i felt welcome and pampered from the first minute that i stepped in to this hotel!the view of the hudson river was wonderful and after we left the bridal suite we got a view of the city center which is in a comfortable distance. the service at the hotel was excellent and the staff ensured that we were indeed to see and experience all the best that new york had to offer.',happy
id33822,' this is a very fresh property in a super location between boston harbor and the new greenway. staff were friendly and helpful. the room was large and very comfortable. both when ordering room service and trying to arrange for overnight pressing it took a very very long time to get anyone to pick up the phone. the pressing was not expert. they have quite a few drinking and dining options in the lobby and when busy the bar creates a lot of noise in the lobby. overall however a very nice choice on the water in boston.',happy
id33823,' for a place that tries to stand out as being hip and different they really should have given more thought to whether the changes are positive-functional improvements to a standard hotel. im only going to review the room because that is where i spent most of my time. our room felt cold uninviting and modern (in a bad way)--which is the opposite of how you want to feel when youre away from home. i likened it to a college dorm room with random poor quality ikea-like furnishings and cheap carpeting. all the furniture was low and seemed kind of ghetto. t.v. is tiny. mattress was on a built-in platform and was asymmetrically placed so that one side can use the platform as a semi-bedside table but the other side had nothing. i had to resort to putting my glasses water chapstick etc on the ground next to my side of the bed. sleep quality was very poor--the mattress was soft and sagged towards the middle. there is only one chair in the room (the desk chair) so when my husband was using it i literally had no where to sit except the bed. ive never stayed in a hotel before where there wasnt an arm chair. the bathroom had small white tiles with dirty gray grout--it felt like a hospital bathroom. the shower was a large stand-up shower (no tub)--which made it feel like a handicapped bathroom there is a clear window on the other side of the shower so definitely do not share a room with someone who hasnt already seen you nude. we had to close all the curtains while showering because the building across the street would have gotten a direct view into our bathing activities. to top it off the switch for the bed lights was by the front door so we had to walk to the bed in the dark. what poor designs....ill never consider staying here again. the room irritated me so much that i changed hotels after one night.',not_happy
id33824,' i spent - nights here with my family over easter weekend. we were lucky enough to get a great deal on priceline. all the rooms are suites which comes in handy if you have a couple of people in a room. there are a few pools scattered around the property. the main one is pretty busy with lots of kids and music but we preferred the one closer to our room. it was smaller but had a hot tub and there werent many other people there. i would definitely recommend a trip up to the restaurant at the top of the hill for at least a drink it really is a gorgeous setting. unfortunately we went on a saturday night when a pretty cheesy cover band was playing maybe it would be quieter during the week. the rooms were well maintained for the age of the hotel. service was fine the staff was very friendly. since this is on the northern edge of phoenix we ended up driving quite a bit to go out to eat and explore the city. but it would be a great spot to plop down if you just want to lounge poolside for a couple of days. one annoying thing was the per day charge of $-- for internet and it wasnt even wireless.',happy
id33825,' we were a group a friends who decide to come to dc for the rock and roll race in march. it was perfect and even better. the rooms were big enough for our needs the beds -ooh the beds- were just perfect especially the night after the (half) marathon. and the staff was also very helpful. when we arrived hichem took care of us: he first announced us that we had only one room booked when we actually booked two - we booked though hotwire..- we started arguing and getting stressed while he remained calm and just told us: do not worry if you booked for two rooms you will have two rooms. and --mns later it was sorted. he made our night!! i would definitely come back on my next trip to dc.',happy
id33826,' i stayed at the westin this past weekend for a friends weekend. our service was really good and we never had any trouble with getting help with our bags or getting help with a taxi. there was always someone there to help us with both very quickly as well. the rooms were a little outdated but not a big deal to us. my only complaint is that the maid took our dirty towels and wash clothes but didnt replenish us with new ones. i dont know how this happens at a major hotel chain? the location is the best feature. it is within walking distance to almost everything. when i return to chicago i will probably not want to spend $--- (tax included)-night again but if you have the money i would recommend it. however i think i can get a cheaper rate from another hotel chain a block away (holiday inn express red roof inn--both of which looked really nice from the street).',not_happy
id33827,' we stayed overnight on ---- to celebrate our aniversary. we checked in and originally were given a very smoky room which we asked to change. (i never specified non-smoking when i made the reservations and i wasnt asked if i had a preference - so if you have a preference be sure to state it!) we were then upgraded to a very nice junior suite on the --th floor and were not charged the difference. incidentally we were also with another couple and the bellman went out of his way to go to their room (which was very nice) to let them know that we had changed rooms! this was above average service in a city where you do not always find this. the only negative comment i would make is that the decor while nice isnt quite as luxurious as the website leads you to believe. this was a nice place to stay in nyc and a junior suite is more than adequate if you bring your family with you.',happy
id33828,' cant say enough about the castle inn. i did lots of research on the web before we booked and im certainly glad i did. varsa and sy were the very best...always a help about where to eat how to get around and where to go. every morning it was good morning. how did you sleep? and it was always genuine.they always took the time to speak with you and i dont know how they did it but they always knew our names and room number and we werent problem guests either. the room was always spotless and cleaned early. there wasnt a speck anywhere. it was never noisy either. it is not large and maybe that is a good thing. even when there was no vacancy it was quiet. the breakfast was more than adequate with yogourtfresh fruit muffinspastriescoffeetea and juice. we spoke with other people who stayed at other hotels we were considering. we didnt get very positive reviews from them. i dont know how the hotels are rated but if it is on cleanlinesslocation and friendliness of the staff and owners then they sure deserve a - star not the - they were given.i wanted to hug varsa good-bye when we left. the location was perfect for us..about ten blocks to the wharf andclose to two bus routes but we walked most of the time to the wharf.it took us no time to orientate ourselves. the neighbourhood was very clean and safe. although safe is a word that i heard lotsi never felt unsafe anywhere. we were warned not to go to the tenderloin area as it wasnt the best area. we inadvertently ended up there one day and yes there are more homeless there but they werent a bother the - day bus pass was the way to go. it got you on all means of transportation. we spent one day just roaming the cityon and off the busesetc.we sure saw alot. if you want a great hotel with great people for a reasonable amount of money book with the castle inn. you wont be disappointed.',happy
id33829,' i recently stayed at this property for a business trip and was immediately struck by the attentive staff exceptional services and beautiful property. i will absolutely make hotel granduca my hotel of choice for my houston travel. it is a gorgeous property with world class customer service.',happy
id33830,' stayed in one of their better club rooms which was nice and large with a good wardrobe area and nice bathroom. we had breakfast in the attached bar-restaurant and the food was very good. perfect location right on union square and only a few minutes walk to chinatown which has some very good restaurants hotel also has a nice indoor swimming pool which unfortunately we never had the time to use. very helpful staff on reception although for some reason one particular concierge was almost snooty totally without a smile on his face and you felt like he was doing you a favour just helping you with information. would stay here again.',happy
id33831,' great place to stay over night.close to downtown attractions w- a courtesy vehicle for drop off and pick-up downtown. also within walking distance of some great places to eat.',happy
id33832,' loved our time at staybridge in november. easy walking distance to the subway times square msg etc - could get to everywhere we wanted very easily! rooms were very clean quiet and comfortable. all the freebies were an added bonus - free wifi free breakfast free drinks and canapes tues-thurs eve! couldnt go wrong! only slight point to note is that sometimes lifts can be a little slow (our room was on --th floor) but wasnt in any great hurry on holiday so wasnt too bothered! hopefully will be back to new york soon and would definitely look to stay here agian.',happy
id33833,' after reading the posts i had chosen this hotel to stay with my teenager daughter and her friend for her --th birthday celebration. when we arrived we were greeted with all smiles and helpful attitude of the front desk. the lobby was spotless and the area overall was beautiful. they had offered us a stay at another close hotel i suspect they were overbooked and we were only staying - night. the girls wanted to take the chance and take a look. the front desk offered to hold our bags while we checked it out (in fact everyone who was there was asked if they wanted their luggage held while they toured the city until the rooms were ready). unfortuately we chose the other hotel so i can not give you a review of the room itself but i wanted to be sure to let people know that the front desk people were very nice and helpful the hotel is in a great location to everything in times square-walked to and from penn station gershwin theater build a bear. they did comp the room for us so it was a nice added surprise to my wallet! my warning to country folks like us this area is crazy tons of people cars busses and noise. it is a great experience and it was nice when the girls were totally aware that there were no stars in the sky -we have no street lites and few people even have lites on their driveways!',happy
id33834,' we stayed at the ritz for one night and since we were there for such a short period we choose the la live area. the ritz is connected to the jw marriott next door although separate entrances-elevators. restaurants movie theater staples center etc are all right there. we went to the california science museum to check out the space shuttle endeavor and it was a short drive. when we pulled in. the valet and bellboys were very nice and attentive. check in was great very friendly staff. extremely small lobby. love the iced tea and cups by the elevators. our room was fantastic. new clean modern comfortable. i love the set up of the couches by the windows and our view was amazing. the bathrooms are superb. separate tub and rainforest shower separate toilet and two sinks with plenty of space and amenities. beds were so comfortable. after checking out we wanted to grab lunch and the valet was nice enough to bring our car around just so we could put our bags in it and then he brought it back when we returned from lunch. fantastic service. unfortunately it was the twilight premiere the day we left so the area was overrun by a lot of obsessed teenagers but youd never know it at the ritz. it is like a little oasis in the middle of la. we will definitely stay here whenever we return to la. expensive but worth it.',happy
id33835,' we loved this place. it had all the nice touches i would expect of a traditional san fran hotel. complete with the old style elevator and gaudy finishings in the lobby. the staff were super helpful and friendly. we stayed for - days and would certainly go back in a second. great location if you dont mind the hills. rooms were nice - slightly older but super comfy! i also liked the windows that open right onto the street below!',happy
id33836,' we recently let go of our apartment in ny and returned for a work-visit for the first time two weeks ago. we stayed at the james. we had a great experience and ironically felt much like we were staying in a great building with a doorman. the lobby is casual and unobtrusive - actually a very comfortable lounge. services and people at the hotel were also unobtrusively perfect and very friendly. we love the design of the rooms and had a quiet high floor room with a great city view. it didnt hurt as much as i thought it would...not to be returning to our great little apartment. well be back...',happy
id33837,' i stayed at the le meridien dallas for - nights for work. the hotel was recently renovated and it is very trendy and nice. i got a - bed suite and the room is huge. it is nicely decorated and things are clean and neat. the hotel is right next to the galleria mall which is good. if you are willing to walk a bit you will see a cvs somewhere. the bar and restaurant are right down stairs where you can see from your floor. it is fun to look down but it gets pretty noisy at night. the other complain is that you have to go with their valet parking which cost you -- bucks per night.',happy
id33838,' this little place was far above my expectations considering the earlier reviews. but apparently a new manager can make a difference. mr. patel and his staff were friendly and helpful. the rooms were clean and well maintained with none of the earlier problems mentioned in the reviews. but the best thing was that we were able to get a nice place that was so close to so many attractions for such a good price. normally places this close to a major attraction charge top dollar. plus in addition to sea world there was a range of restaurants in the general area that made getting food easy.',happy
id33839,' ive stayed at this hilton property for way too many years. first off it is old. they have attempted to re-do the rooms and in a small way they are upgraded---they are still old. the bathrooms are ---- is and small. that said the hotel is what it is. it is very handy to the hobby airport. the staff is always nice and helpful. the restaurant for dinner is ok id say a - of --. their buffet breakfast is always a -- . i prefer a room facing the airport as im a pilot. you will hear very little noise even though one of the main runways is right in fron t of the hotel. a good stay for a quick night or even a few days.',not_happy
id33840,' we booked this room for its central location in san antonio. you can get almost anywhere within fifteen minutes. upon arriving outside we were a bit leery due the dated facade and limited parking. check in was quick and easy. there were multiple dead crickets in the room so its doubtful the floors were even vacuumed between guests stays. beds are rock hard and the sheets felt very worn. the biggest disappointment came once we returned from a late dinner. there was no parking available in the lot. many cars had parked taking up multiple spots with attached trailers. the man at the desk told us to park behind luby is. mind you this area is a full lot away dark and left an uneasy feeling in my gut. upon parking and returning back to the hotel lobby we asked if the security guard (who was sitting inside the lobby talking with the desk guy) would be patrolling the dark lot we were told to park in. we were told he would not be patrolling because his golf cart was out of gas. unacceptable. while my husband discussed this issue with the desk clerk i walked into the tv area of the lobby only to discover that there was softcore p*rn playing on the lobby television. when i brought the issue up to the desk clerk there was no apology and no move made to change the channel. at check out the hotel charged taxes to my room although i had already paid the taxes and fees in my prepaid reservation. at least the morning desk clerk was expedient in issuing a correct receipt. for now i am just watching my card statement to make sure i am not billed those taxes again. overall i would never suggest this hotel to anyone. avoid at all costs.',not_happy
id33841,' very nice and clean rooms. will definitely stay here again.',happy
id33842,' when we arrived for our new year is eve stay they couldnt find a record of our reservation for a king room with river view which wed made online directly with the hotel. the minute i showed them our paper copy they said dont worry. well take good care of you. and they did giving us a corner suite with gorgeous city and river views and a jacuzzi. at the same price and there were four of their wonderful cushioned deep window seats to lounge in then there was a very sociable complimentary wine hour in the lobby. perfect timing! we took a jacuzzi dip dressed up and enjoyed our own champagne with some delicious room service offerings including a wonderful cheese plate and sumptuous chocolate dessert with salty peanut gelato. we walked up michigan avenue just in time for the countdown at the nye party at the knickerbocker which is a tradition with us. they really seem to have their priorities right at the monaco. the staff is relaxed friendly and very efficient. highly recommended.',happy
id33843,' i admit that when i first saw the hotel i kinda went: omg what did i do! but honestly great friendly staff clean and pleasant rooms quiet at night. spent more time out of room than in - but that is the point right? a few blocks from broadway and close to the subway. parking was $-- a night and that is a steal for ny!',happy
id33844,' the hotel is quite decent in terms of the rooms. location is great right across the street from lincoln centre and one block away from the central park. bar upstairs seems to be a happening place on the weekends given the line ups at the front door. breakfast in the restaurant is pricy but good. it was worth staying there considering the corporate room discount that provided a --% break in price.',happy
id33845,' rooms are very comfy and you are not far from the harbor in san diego. blocks from little italy and a great restaurant called davanti enoteca highly recommend that. walking distance to so many restaurants and entertainment the pool is beautiful and every room has a balcony a must have in san diego to take advantage of the beautiful weather! friendly and accomodating service. walking distance from the warf and many restaurants. i chose little italy close by davanti enotecaer staurant. excellent. very close by. very nice rooms at the doubletree and outstanding service. it is lovely. art deco reception area free internet. bar restaurant room service and door to door service to the airport. just let call them when you want to be picked up! lovely.',happy
id33846,' all i have to say about some of the reviews written about the st. gregory hotel is this: snobbishness is not a virtue. i have only one complaint which i will get to. the hotel is impeccably clean and wonderfully staffed. everyone is helpful and courteous. the weekend rates are unbelievably good—i can’t think of a better value in the entire dc area. for those looking for a wide expanse lobby with glitter and glass go to the marriott -- blocks away and pay double the price. st. gregory is a classic boutique hotel which my wife and i found exceptional and we’ve stayed in places all over the world. i have only one complaint—the cold water tap turned in the wrong direction. now if that is the only thing one can complain about it must be a great place to stay. highly recommend for the dc visitor or business person. thanks st. gregory…bruce',happy
id33847,' we stayed at this hotel for one night in february ----. hotel is conveniently located next to universal studios very easy access from the highway good parking facilities and offers pretty nice views on both sides. we enjoyed a very large double queen room on the --th floor probably a club room (we are spg platinum members). bathroom in comparison was extremely small and offered very limited amenities. we were quite disappointed by the club lounge where we had breakfast with very average selection of food terrible coffee not even expresso nor capuccino. the staff was quite friendly and welcoming (reception concierge butler at the lounge).',happy
id33848,' having seen the west end studios web site and the pictures appearing to show a nice clean hotel how wrong we were.the hotel lobby is the only part that even resembles being clean. the rooms were ridiculously small decor a total mess with paint flaking off walls and bathrooms with no hot water ever.our first night was overbooked(which apparently happens all the time) and thus we had to share a room with -(eight!) other people! we complained vehemently but were basically told that no other new york hotels had rooms so it was here or nothing. also the staff were very ignoranti wouldnt house homeless people or convicts in the west end studios. be warned do not go near this hotel. how this hotel is allowed to dupe people like this and get away with it is a disgrace. the authorities should have it closed down until it is refurbished and properly managed. hotel newton is a far better bet.',not_happy
id33849,' is a big and nice hotel with beauty desert and mountain landscape. water park is nice. front desk and houskeping service is nice but they could do better with food at riccos restaurant ( breakfast is good though) if you stay in this área dont miss enchiladas restaurant which is two blcks away from the hotel nice mexican food.',happy
id33850,' we stayed here for - days and were very with our choice. the hotel staff was very friendly and helpful. you are only a - block walk from times square which is nice!!!! the breakfast in the morning that comes with the room is just ok. we prefer eating breakfast at evergreen diner. also for restaurants you are very close to lots of great food!!!! our favorite is daniela which is italian and very reasonable priced for ny. great trip and we will definitely stay here again!!!!',happy
id33851,' i stayed here a few years ago and returned because i remembered it being sort of charming and old la. evidently they havent done any maintenance since then. my room was in terrible disrepair. i wore my flip flops every minute i was in the room (something ive never felt the need to do before) including the grimy shower because it just seemed so dirty. the rooms have no modern security. the windows are drafty and if you get a room near wilshire blvd the noise is relentless (i had to use earplugs). the furniture is falling apart and there wasnt even a clock. the lobby is beautifully polished but reminiscent of a funeral home particularly because of the dark wood and the overpowering sickeningly sweet flowers everywhere. this place is in my opinion overdue to be razed and replaced with a high rise like the ones flanking it. the grounds do remain beautiful the parking is free and westwood is only a short stroll away. it is in an excellent location.',not_happy
id33852,' back in the mid -- is when me and my sisters were kids our parents used to take us there to swim in there amazing pool. the restaraunt was clean and posessed a fancy like enviroment with suited waitor-wattresses. then entire property in all was very well kept and ran. in ---- our familly moved back to austin and again visited the hotel in which was re-named: american inn . lets just say its amazing what new management can do to a place. the rooms were dirty as well as roach issues. the enviroment really went to hell with trash everywere and baseheads and hookers wondering the parking lot (wasnt safe). and the restaurant portion of the hotel was now made into a mexican bar named tierra caliente ; which in turn led to more drunken individuals roaming the parking lots violently and engaging in fights every now and then. a few years later the hotel was demolished; the bar-hotel office was demolished at a later date shortly after. now lies an empty vacant overgrown grass filled lot with visible slabs of concrete which once served as foundation to a number of hotel buildings within the lands perimeter. it is sad to witness a once nice landmark decay through the years due to lack of it is owner-renter is keeping up with things and just letting it run in the ground. when i drive past it is empty eerie dead like lot it reminds me that things are always changing and disappering; as i to am getting older and pushing into the future.........',not_happy
id33853,' we stayed at bw grant park for a conference. i have to say my stay was fine - the staff are very nice and helpful. my problem was that the facility is tired peeling wall paper lumpy beds and it was not a bargain. the pluses- very close to everything great sculptures and parks at your door step try breakfast at yolks around the corner or dinner at the -- th street diner they are excellent',not_happy
id33854,' i love staying here with my kids and taking the dog too. they have kids robes pet bowls and beds - super well sorted. all that and it feels like a w hotel. good location great crepe place across the street too. kimpton always seems to get it right.',happy
id33855,' in december ---- my boyfriend and i stayed at the radisson martinique to celebrate our two-year anniversary. after our first night housekeeping did not clean the room until after -pm. our second night there was no hot water and the remaining water was dark brown. i wasnt able to take a shower and had to brush my teeth using a bottle of water. but there is more... what shocked me more than anything was the deplorable customer service. after asking the front desk attendant to send for housekeeping before our second night he complained that that wasnt his job. when i called about the sewage water coming from the faucets the attendant sarcastically advised me not to take a shower. after telling management about our horrendous stay they did next to nothing to make amends. the room beds and amenities were average but the poor customer service took what would have been an average stay and turned it into the worst in my life. the employees at the radisson martinique have created a culture of disrespect and i wouldnt wish their brand of mistreatment on my worst enemy.',not_happy
id33856,' this ritz is located in downtown phoenix - we stayed here for one night returning from our grand canyon trip at the club level. the hotel is elegant and staff lives up to the ritz brand. joyce concierge from the club level takes the time to get to know each guest at the club level. the afternoon lunch and evening desert and breakfast are first class. its not your everyday finger sandwiches - its elegant and tasty. hotel parking is valet and cost $--. there is no spa here decent gym and a dry sauna with a small outdoor pool. if youre looking for great service stay here.',happy
id33857,' first off we called in a few days prior and the person we talked to on the phone made our resevations for the wrong night so when we had got there we werent in the system for the night we were supposed to be. new reservations were made at the same rate. we went out on the town and got back around -- to settle down for the night everything in the rooms looked fine so we showered and went to bed. in our room we had trouble with the air conditioning unit and my husband had to sick a sock in it to make it stop rattleing. around -:-- in the morning my mom started knocking on our door they were staying in a room just down the hall from us when i opened the door she was almost in tears because she had been bitten up by bed bugs i didnt believe her so i went to look and there were bugs all over her bed that you could see to include quite a few blood spots from smashing them in her sleep. they were moved into another room and comped the room the excuse they used was they had been slow it could have been a week since someone had stayed in that room. my mom decided she wouldnt be able to sleep there so they showered and around -:-- after having to double bag all of their luggage and throwing the pillow they brought we decided to just drive home. we got downstairs to check out and not only did are bill not say the rate we had checked in they were still going to charge us. they did eventually comp our room as well and are paying for all of my parents stuff to be dry cleaned but my mom has bug bites all over her body.my parents had stayed there before and liked it but after this expirence we will never stay there again.',not_happy
id33858,' this was our third time to stay at this charming hotel. found all of the staff to be very friendly and most helpful to meet our needs. especially loved having the concierge to help locate restaurants within walking distance; and find transportation to the walt disney museum at the presidio. though some may find it a bit off the beaten path we found many shops and restaurants that were located within a ----- minute walk. will definitely plan to stay here on our next trip to san francisco.',happy
id33859,' while we live in the boston area we have my large visiting family stay at the taj when they are in town. makes a great launch pad for us to gather and have shopping trips etc. have always had a good experience. during the holidays we also gather the girls big and small for holiday high tea. a lovely experience all around. i highly recommend using the taj as a spare room for visiting family. perfect location at the base of the public garden and newbury. nice staff and large comfortable rooms.',happy
id33860,' i recently stayed at the omni to attend a large business conference. this is a very nice property. brand new clean with great amenities. my room on the tenth floor had a great veiw of the downtown skyline. the room was spacious the bed was comfortable and the bathroom was very nice. i really liked the t.v. that was in the mirror of the bathroom. ive seen those on diy type shows so this was the first time i have seen it in person. very cool feature. i managed to get a work out in and the exercise facility was just right. the pool area is quite spectacular with an awesome infinity pool and again a great view of the skyline. i ate dinner twice at the sports bar located on first floor. great sports bar with massive hd tv is everywhere. excellent place to watch sports have a beer and eat a burger. food was good but not spectacular. they have two other restraunts on site but i cant comment on them as i did not eat there. overall a very good stay and i would recommend this hotel to others.',happy
id33861,' if you want to get the flavor of seattle this is the place to stay. besides the convenient location to all the action (pike street public market) you are near transportation restaurants shops etc. the hotel rooms were spacious (as well as the bathrooms) and well-appointed. the staff at the inn is wonderful from housekeeping to front desk they are friendly and accommodating to a fault. even though we were near transportation we found it easy and interesting to just walk to everything. the rooftop deck was wonderful. we spent most evenings up there to view the bay and mt. ranier. we would definitely return to stay at the inn.',happy
id33862,' i live in san diego and play music -x a month in la.. when in tarzana i usually stay at the tarzana inn or the tokyo princess but my wife suggested st geoge cos around the corner from my gig... for starters we requested a check out time of noon and by --am the next morning we were getting hassled by the front desk to leave.. well we left at noon... by far the bed in this place was the most uncomfortable i have ever slept on... we both feel like we hadnt slept a wink... if you are looking for a terrible nights rest than this is definately your place... im not one to take time from my jam packed schedule to write a review but i strongly feel it was neccessary this time around... best luck to you all if you choose this place youll remember in the morning i warned you ... cheers ! gary --- san diego ca.',not_happy
id33863,' decent room very helpful staff and great location. wine hour is a great social gathering of guests and the appetizers from the in-house restaurant were a nice touch.',happy
id33864,' i absolutely love the french quarters. after reading such wonderful reviews i decided that this was the place to stay on our - day business trip. i was greatly surprised when i found that the french quarters was actually the most reasonably priced hotel i could find in the area as well. the staff is incredible. steven helped us with dinner reservations and with any information that we needed. the beds were like heaven. usually i cant sleep well in hotels but it was just so cozy clean and comfortable that i couldnt help but sleep like a baby. we wished that we could stay longer. i will definitely be staying at the french quarters the next time i visit nyc for business or pleasure.',happy
id33865,' if venice beach is your thing hotel erwin has the best location by far! you are virtually staying on the board walk. the service we got at the hotel was really good but for the price per night we expected a little bit more quality out of the hotel. the room was clean modern and comfortable but the hallways and common use areas were well worn and not so clean and worried us before we got to our nice room. we completed the hotel is survey after our stay mentioned the same things and much to our surprise we were compensated. if venice beach is your scene you will love it but you are paying for location not for a - star hotel.',not_happy
id33866,' hotel carlton was a great hotel to stay in especially having come off three weeks of staying in hostels! the room was serviced each day and the beds were super comfy! free wireless connected no worries and lots of tv channels. area to the left of hotel can be dodgy but to the right leads you to powell street (-----min walk) where the cable cars are and union square where the hop on hop off buses depart. i wouldnt walk around the area of the hotel at night but was fine during the day. hotel staff were really welcoming and helpful with booking shuttle bus to the airport. room had venetian blinds so wasnt completly dark and occasionally the noise from the street was quite loud. a room not facing the street would be fine though. i would recommend staying in this hotel when in san fran.',happy
id33867,' we really felt like we were in an old motel. of the - hotels we stayed in that week all in the same price range it was the most miserable room. hated the doors to the exterior of the building no real closet dreary. yuck. jarrett at the from desk was the best part of the stay. very friendly helpful and professional. he did not get stressed even when it was really busy at the front desk.',not_happy
id33868,' this hotel is located one block from union sq. a great location to be in san fran. it is clean and the amenities are excellent. employees are polite and knowledgeable. mini-bar coffee-maker microwave tv tv in bathroom phone free wifi (it had a couple glitches) lounge on the --th floor gym w- saunas & jacuzzi. the building is old but you can tell that they do the best they can with what theyve got.',happy
id33869,' found a great rate through fairmont website. nightly entertainment and service in lobby lounge was great but the food lacked in quality and taste. nice rooms and friendly staff. parking was a little steep but the valet staff was friendly and very accommodating. nice location downtown but also noisy due to all the activity outside. no screens on windows so refrained from opening them. would definitely return for such a great rate-much more value compared to other hotels in the area with similar rates.',happy
id33870,' my husband and i and our two boys (-- and -) stayed at the embassy suites for six days in june. overall it was a great experience. the boys were very impressed with the atrium glass elevators and feeding the fish. mom and dad enjoyed the hour every evening. there is a shirley temple bar for the kids as well although we had to explain to them what and who a shirley temple is! breakfast was plentiful and varied and a big hit with all of us. the hotel is convenient to the metro (red and blue lines) and we loved walking around dupont circle. our only complaint and this has been expressed in numerous posts was the size and configuration of the pool. the kids only swam once and the pool was very crowded and loud. not a big deal because we were always on the move and we didnt have much time anyway. i would highly recommend this hotel to families but it is not the place for a couple looking for a romantic weekend getaway or a business traveler.',happy
id33871,' i stayed one night for business in february. the room was nice with good bedding although the comforter was way too hot and i had trouble sleeping. they dont provide a top sheet so that was not an option. there was a king sized bed a decent desk and chair and two side chairs - but for some reason they crammed in an odd shapped coffee table that made it impossible to use the side chairs and difficult to get to the window to close the drapes. my suggestion is to lose it for something that fits properly. bathroom was nice with a separate bathtub and reasonably spacious shower. internet was not included with the room and if you wanted wireless you had to purchase it directly with a credit card. not including this basic amenity in supposedly higher class hotels is a pet peeve of mine that i hope is changing. there was no business center or area with even computers or a printer. tip -when you get on the elevator you will need to put your room card into the slot for it to stop on your floor - even if someone else has started the elevator to their floor. i witnessed several people frantically pounding on buttons until i let them in on the secret. i ate dinner with several people in the main restaurant. it was ok but not worth the price - food and service were both mediocre with limited menu and somewhat pricey. all in all it was a nice hotel but could use some attention to detail to truly make it the luxury hotel it wants to be.',happy
id33872,' had never tried staying at taj before but after visiting the very cozy lobby bar at taj boston i decided to give it a try the next time i had the chance. this was it. had originally booked four seasons but cancelled in favour of taj. i was positively surprised. it was a fairly small and very intimate lobby area with a nice little bar and a restaurant. tried the bar and it was actually filled with locals. most hotels claim so but few are correct. very nice place and they made gin tonics that could kill a horse. great stuff. rooms were spacious with a large bathroom and a very comfortable bed. i especially enjoyed the window seating area. good for enjoying a glass of wine and reading a book after a long day. my room was at the --th floor. limited view but silent and comfortable. hotel location is very central and the price was very competitive compared to the others in the area. would stay here again. why have i not given it - stars? even if it is very good on an absolute scale it is not the same level as the very best hotels out there. for value on the other hand it is flat out - stars.',happy
id33873,' i come from the eastern time zone. my problems started when the woman in the adjoining room turned her television up so loud it woke me up then after falling asleep again she started using the speakerphone function on her cellphone to call her credit card companies to determine her balances and pay her bills. why do i know this? because i heard every word. i could have stolen credit card numbers had i so desired. i was patient until --:--pm remember -:--am my internal clock time and she still continued. i called the front desk and they were kind enough to send a security guard to her room but they did nothing because he apparently couldnt hear noise from her room. i called again and he came to my room and agreed it was really loud. they upgraded me to a junior suite which was nice but i didnt get moved and back to sleep until around midnight -:--am my time. do not get a room with an adjoining room. the desk clerk also forgot to give access to my room key for the concierge lounge and fitness facility resulting in two more trips to the front desk. other than these problems the bed was great. i thought the hotel was generally loud which was probably due to traffic noise bouncing off the highrises in downtown la. would i stay at this hotel again? maybe but id ask for a quiet room. btw i am a road warrior so i dont complain about noise in a hotel unless is it truly bothersome. note to other travelers: please be respectful to others and be quiet in the hallways as well as in the room.',not_happy
id33874,' stayed there on a business trip and had a thoroughly enjoyable experience. the king-sized bed was soft and comfy with an adjustable mattress so you could choose the firmness or softness of your liking. not an abundance of cable channels but was an acceptable mix of local stations sports and entertainment (bravo & food network are usually all i require anyway). there was a problem with the water heater one morning which resulted in a cold shower but considering it was --- outside it wasnt terrible. towels were soft and comfy and room was cleaned every morning with bath & body works shampoo conditioner and lotion and neutrogena soap and mouthwash. rooms come equipt with mini-fridges microwaves complimentary coffee (which i heard wasnt good at all) and tea as well as your usual iron & ironing board. the wifi was complimentary and i never had a problem with connection or speed; there was also an ethernet port in the room for those without wifi-enabled computers. the breakfast was not included in the room stay and was $--.-- for the buffet which even with the daily stipend i received for meals from my company was too high for me though the complimentary home made cookies were to die for.. hot soft and chewy the macadamia nut and white chocolate ones were my favorite! the staff was courteous and prompt and i experienced no problems at all. now would i pay $--- on my own to stay there for a vacation? i cant say that i would but neither would i be going to el paso on vacation so there is that. if you are going to the sun bowl or an event at utep this would definitely be the place to stay as it is within walking distance to the university and there are plenty of restaurants nearby on mesa.',happy
id33875,' ive stayed here a few times always welcoming rooms clean and tidy and if you go online before you arrive you can pre-determine room treats. ive been here a few times and would make this one of those hotels i ask my company to look putting me in for future business trips!',happy
id33876,' the location of this hotel is fantastic and the lobby is beautiful and lively. the rooms however i found to be really dissapointing. the first room i checked into --- i think was tiny and very dirty. the floorboards looked like they had water damage - they were moldy and peeling. the bed linens looked really old and shabby the shower head in the shower was at my collar bone - i am -- - i had to bend down to shower. it was also extremely loud. i requested a room change which i got the next day and this room was much quieter but still felt dingy and unclean. this room was even smaller (this was room ---) and had only a shower no tub. the shower was really really small. i weigh --- and i could barely turn around in it without toughing a (plastic) wall. the door didnt close properly either. the worst part of this room was that it smelled really really bad. it was really offensive every time i entered the room and i felt generally grossed out. the staff was okay - they didnt seem to care that i wasnt happy with my stay and i was there three nights; but they werent outright rude by any means....not really that helpful though. good luck!',not_happy
id33877,' from the moment we checked in at the magic castle we were treated like very special family members. ashley offered to help us with our luggage and showed us to our room all the while answering our many questions we had about the area. the room was clean and inviting. the mattress was not one of the typical cheapo is..this one we wanted to bring home with us! the general manager darren ross suggested restaurant choices for us. we chose the yamashiro restaurant which is a part of the hotel. we were driven to the restaurant by the complimentary shuttle van. upon our arrival we were given a table for two that overlooked the city of los angeles...arranged by darren. we felt very spoiled!! the food was prepared perfectly..we had the filet mignon which we could cut with our forks! darren dropped by during dinner to see if everthing was satisfactory and we said yes but the next time we stayed at the hotel we would request a room with a balcony. within seconds darren was on his phone to the front desk and secured a balcony suite for our next two nights with them. we know where we will stay the next time we are in the hollywood area. service like this is rare these days!! the staff nick jason gretchen and everyone gets our two thumbs up recommendation!',happy
id33878,' smack in the center of town (next to the trump tower) - block from the chicago river steps from michigan avenue just sweet! tons of eateries in the vicinity incl. the famous (mexican) restaurant frontera and the all sorts of food restaurant portillos (a must). millennium park the art institute of chicago (what a collection!!) shopping - all within minutes. we had a ball in this city. chicago is architecture is incredible. the hotel staff was very pleasant and helpful. breakfast was served as a buffet on every floor items to be taken to the room. our room was elegant and comfy. no complaints - except our wake-up call for -:--am came an hour late - bummer!',happy
id33879,' my spouse was being treated at usc university hospital. being from the mountain west never having been to l.a. before and being there for stressful reasons i can only say i have never been treated better in any hotel. i was accomodated quickly with any request i made. the staff from the front desk to the bellman to the cleaning team were all friendly and willing to serve. like me before our trip you can read all the various websites and reviews and worry about some of the negative reviews. i can only give you my experience and it was fabulous. did i get a mint on my pillow..no. did i get a newspaper at my door every morning..no. do little things like that matter to me..no. the room was furnished nicely. the room was very clean comfortable and calming. i never heard the neighboring rooms but once or twice during my almost - week stay. none of my concerns from the negative reviews i had read came true. none. if i can afford a leisure trip to the downtown l.a. area in the future i wil not look at any other hotel.',happy
id33880,' tiny bathroom - so small you have to move the door out of the way to get in-out of the shower and you cant open-close the door if youre sitting on the toilet. being remodeled but you can still get many touches of the old hotel this used to be. it is fine but not great.',not_happy
id33881,' the alexander inn was everything wed hoped for -- a classy boutique hotel in the center of everything. after parking our car in the hotel is recommended garage (where inn guests pay only half the regular rate) we walked everywhere --- olde city penn is landing independence hall reading terminal market rittenhouse square and south street. it was glorious not to be bothered with driving especially after a few pints at the pub. inside the hotel evokes an earlier era with its historic interior -- a fireplace welcomes guests while dark paneling original art work carpeting and wallpaper complete the scene. the downstairs breakfast room is filled with original oil paintings and guests are able to eat at tables or on sofas. breakfast is a wide array of continental selections -- from croissants to raisin toast three kinds of cereal fresh fruit yogurt and lots of other goodies. best of all it it is served until --:-- am! our room was decorated in lovely burl maple deco-styled furniture and had two upholstered chairs for comfy seating. the bed was extremely comfortable. the bathroom had tile floors and wainscotting and there was a small tub with shower. we loved the orange spice soap and shampoo. quite unusual. and a hairdryer and iron were in the room as well. an elevator serves all - floors but we were only on the second with a view overlooking the street. it was surprisingly quiet and night. we were only bothered a bit by the the sound of elevator cables since our room was next to the lift but we shut our bathroom door to eleviate the problem. we slept like logs. most of the other travelers were couples and business travelers many of whom were repeat customers. well be one of them as well definitely be back again. we loved it.',happy
id33882,' embassy suites are my favorite hotels but this one was below standards for e.s. first the good. nice rooms. clean. nice indoor pool and gym. free parking. room was only $-- a night b- taxes. now the bad. the parking lot is blocked off cordoned off for some reason with gate access coming and going. annoying. seemed to be only - luggage carts in the whole hotel. one was stuck on a broken elevator when we checked out. nightly managers soirree was below standards for e.s. line for drinks was long. you mean we cant pour a soda by ourselves? were allowed to during breakfast. no one cleaned up spilled dorito chips laying all over the one little table they had for finger food. breakfast the first morning was inadequate for the number of people staying. food ran out pretty quickly. second day was better because the occupancy dropped. my in-room internet service was a mess. it kept dropping so i had to get a refund. management needs to get this place together. id only recommend it if the price is below $--- a night.',not_happy
id33883,' this is a hilton so overall it is usually a nice hotel. the hotel is well located walking distance to fenway the prudential building the shopping mall and a lot of placed to eat. it is in front of the sheraton that has a stop where all the duck tours and sightseeing tours stop and take people. the hotel offered free wi-fi on the lobby and has a business center with computers and tv’s. they charge an additional amount of $-- for wi-fi in the room that other cheaper hotels offer for free. there is also a starbucks coffee bar on the lobby. the rooms are comfortable and clean even though the bathroom is quite small for the room size but it was clean. overall a very nice experience.',happy
id33884,' i arrived on friday evening check in process was quick and easy all the staff were very friendly and accommodating.. room service staff was prompt and informative. downstairs the restaurant was exceptional! food was great service was good and later there was music and dancing!! i didnt have to leave the hotel to go find entertainment! everything was at the hotel!i wish i could have stayed all week lol! i am a big breakfast eater and very picky too.. i must say that i was more than impressed with the breakfast there was a wide selection of food and it was great!! i cant wait to return! thank you holiday inn for making my stay so enjoyable! i will definitely see you again soon!!!',happy
id33885,' true historic hotel in every sensefabulous. staff greateliazabethis perfect for helping with food.rooms large and airyarea outside is a joystayed for red steagull weekendit was unreal !! thank you !!',happy
id33886,' the hotel itself is a little older however it was spotless and very well maintained. the staff was great. the grounds have fountains bbq grills and picnic tables. near scottsdale and plenty of restaurants near by (by car). i would definitely stay here again.',happy
id33887,' i stayed here for business. our co-op group booked this location for convenience; since the members are spread out throughout the us we could fly into ohare airport walk to the hotel in terminal - use their conference facilities and in a few days fly back out very easily. this was true...very convenient. hotel is laid out well; has nice meeting rooms places to get coffee or grab a quick bite and large workout facility. the only disappointment was the food provided during our meeting sessions...below average (and i am basing this off hotel quality food). though i did order room service for breakfast which was good so i am not sure if it was our budget didnt allow... we had minor room issues with the remote control and bed lamp which were taken care of promptly by the hotel staff. the comfy beds were a nice retreat after a long day. we took a car and taxi to and from michigan avenue which was about a ----- minute drive; the blue line is also located outside the hotel. hotel staff was very welcoming and nice.',happy
id33888,' hotel staff were all accommodating and friendly when we checked in-out to the service we received during breakfast. the hotel itself was still new when we stayed. our room was very comfortable and had all the usual marriott extras. breakfast had all the usual selections with the added treat of hot waffles. location is really good if you do not want to be right in austin and dont mind the --min drive to get the the restaurants and bars of downtown. overall a nice hotel where we had an enjoyable stay. we would have no issues booking future stays there.',happy
id33889,' just stayed here for five nights. the location was amazing! perfect. so central for shops and the cable car stop. the rooms were tiny!!!!!!! but they were very clean. it had everything you needed but they were so small. but overall good for the money.',not_happy
id33890,' i stayed at this hotel as a recommendation from my coworker. i read alot of reviews about the boutique hotels in san fran and personally i didnt want to run into issues with room temp water not working or dinginess. hotel nikko was beautiful. the rooms were comfortable (had a double) and the bathroom was actually really nice and big. concierge outside was awesome in getting us taxis. the lounge anzu was pretty cool... decent kind of quiet when i went but i had a cucumber martini after a long day and it was great! the location was prime as the powell st trolley is a block away taxis everywhere and the shops of union square are all around you. the cons is union square has alot of homeless people; they werent an issue but its sad to see so many. if you want to read my experience at san fran and see pics of the places i visited and ate at please read my blog at www.smileclickkeep.blogspot.com. my day - included north beach pier -- ghirardelli square and more! hope you found this helpful! :)',happy
id33891,' there is much to like about the teatro intimate boutique hotel in a terrific downtown location by larimer square. staff is excellent very accommodating and helpful. rooms are clean and quiet with a great bed. however it is somewhat pricey with small rooms; cramped almost non-usable closet space squeezed in with the desk area. restaurant was ok our server was inattentive and slow. food was nothing special. there are better options at this price point.',happy
id33892,' stayed for - nights including xmas ---- staff pleasant helpful & friendly excellent location from which to explore nyc cartoons in the lift dont grab me as a useful hotel feature poorly lit ordinary room (non central park facing) with cheap fittings - although clean requires refurbishment noise from room next door was intrusive reading lights for beds were a joke & required replacement could touch the walls of the toilet -bathroom if stood with arms outstretched toilet door did not close properly - hotel attempted to repair but like the rest of the room was well worn dont get the popularity of the burger joint - food ok at best with daily queues spilling out into the lobby queues & waiting times for norma is meant we ate outside hotel portions of the roof(great views) were closed off',not_happy
id33893,' like another reviewer we frequently stay at hampton inns. the staff was very pleasant and helpful the breakfast buffet was standard nice enough workout room. the bed linens are nice. the beds are showing wear. to get the hot water to kick in had to let it run each morning for about - minutes which is what turned on the converter. i found this out when i called the front desk. hmmm. their rates are $-- to $-- lower than other hamptons in jacksonville and this may be the reason. overnight probably not an issue at all but if i was going to stay again for several days ill check to see if updates have been made or choose another location. (speaking of ... the location is very good - which is why we chose this one.)',not_happy
id33894,' i had booked a queen size room but got an upgrade to king size upon check-in. i had stayed in hilton on --th st. in last august so i kind of knew what to expect: perfect location and good quality. slept like a baby in that comfy bed on a -th floor with a view to a --th st. room was a bit dark but it was not a big issue for me. room was though a more spacious than similar room on --th which was only a good thing. bathroom with walk-in shower was clean and spacious. only thing which slightly got me annoyed was the fact that i had to pay for wifi. as i managed to establish user code by one device and needed wifi for several other devices the from desk kindly gave me complimentary wifi code for other devices. i was still a bit surprised to pay for wifi i mean nowadays. but all good at the end! rooftop bar with its lovely view was a nice touch! and cocktails were good too! enjoyed some fashionista while watching masters tournament. night view is spectacular do ride up also on a night time. altogether experience was very good and i will be back. very recommendable!',happy
id33895,' the room was clean and ok but the noise from the trains and people coming in late at night who are not quiet woke us up numerous times. i would have never paid what we paid had i known a traim track was near.',not_happy
id33896,' arrival experience: arrived late afternoon on a sunday. staff was lethargic and not typical marriott quality. the clerk handling my check in did not seem familiar with platinum elite status. room (general): typical springhill suites room with large flat screen tv and comfortable couch and good desk. microwave and refrigerator included in room. separate toilet room from shower room. bathroom: we liked the separate toilet room from shower room because it gave us two sinks. overall decently clean bathrooms. bed: good bed. houskeeping: below average specifically because the carpet was stained restaurants: n-a but the free breakfast in the lobby was good. bar: n-a grounds: this is a city hotel near the airport so there are no “grounds” to speak of except the parking lot. pool: we didn’t look at or use the pool but one is available staff attitude-service: check in was a bit shaky as described earlier. but another front desk staffer provided us with a corkscrew and was friendly. perks for status: had to prompt the clerk for platinum gift parking: free parking misc: close to airport',not_happy
id33897,' i had a great stay at the embassy suites. the rooms were spacious and were recently remodeled. the staff was nice and friendly. there is free breakfast and evening reception however it get really crowded during the weekends.',happy
id33898,' this property while centrally located could use some sprucing up. a little dated and not up to the marriott standards that you normally find. ok breakfast in the morning room a little dated and worn as is the rest of the property. not bad but not great. just stayed for the weekend.',not_happy
id33899,' the staff at this hotel – from the housekeepers to the front desk people to the valets – were incredibly friendly and helpful throughout my stay. it is really refreshing to stay at a hotel where every staff person seems to enjoy their job and is committed to providing the guests with the best possible experience! the rooms were also very nice too!',happy
id33900,' this hotel was great! the beds were great! my only complaint was we could here sirens all night long....i dont think i have ever had complete silence at a hotel near magnificent mile. if you go to chicago try to get to tempo for breakfast you may have to wait -- mintues or so but it is well worth it. it is about --- mile from the courtyard marriot.',happy
id33901,' i have really nothing to add to wynne & scooby doo reviews and echo their sentiments. the only additional thing was that the hotel upgraded us as we were on our honeymoon which was awesome. the hotel is a great little place in a good location at reasonable rates (well for nyc anyway !!)',happy
id33902,' my queen room had lots of space a flat screen tv and a good size bathroom. the lamps had sockets which was very useful. next time ill request a room that doesnt face the freeway as the windows dont filter out the noise well. i still got a decent night is sleep as the bed was quite comfortable. they charge $-- for parking and there is metered parking on the street also.',happy
id33903,' it was a decent hotel overall. i went on a business training trip not a fun vacation or anything. it was close to lots of places to eat and drink in the city. it was kind of pricey ($----night) although this cost was covered by my company so not really a factor in my review. the beds are amazing! i slept well in them. the only things i was let down about: there was no room service and the elevators are verrry slow. there are only - i feel like - would be more suited for this size hotel. one night i was there one of the elevators was out of service so it was down to just one! waiting -+ minutes simply to get a ride from the lobby to my room was not very fun.',happy
id33904,' my family and i have been going to paradise point when it was called vacation village many years ago. we are there several times a year and have never had any problems. my son is a teenager and p.p.is the only place he wants to stay. we have changed rooms at times and no trouble. many times i have seen and heard the guests being very rude to the staff who work very hard to make us comfortable and try being helpful. attitude is something that needs to be controlled when a problem is encountered. we usually never leave the resort but stay there and just enjoy all that is offered. it may be a little pricy but well worth it. looking forward to our next trip to p.p.',happy
id33905,' during check-in staff didnt speak well english but was polite and friendly. room --- seemed to be renewed and looked quite nice. first thing we didnt like - noise from the street homeless people somebody knocked our door at -am and wanted money. before we went asleep my friend found two bugs in this bed and killed them and they let bloody spots on the bed sheet. i decided not to sleep and spent whole night in bathroom - i found there two next bugs. in the morning tried to asleep in my bed (i was very tired) - after few minutes woke up me three bugs running on my hand. we packed all lagguage and decided to stay in another hotel next night. i was too tired to argue with reception clerk about money refund we just said were not going to stay here next night because of bed bugs and noise and gave him glass with killed bugs. he just said ohhhh we received invoice and left this terrible place. if you dont want to meet bed bugs choose another hotel!',not_happy
id33906,' we stayed one night. the bed was very comfortable. staff all accommodating. lovely bathroom. (tv in bathroom) modern decor but not all quite to my taste. lovely nonetheless. valet parking was free a nice perk. wireless signal on --th floor was weak. i had made a reservation mistake and the front desk clerk fixed it graciously. --th floor concierge floor breakfast was decent. oatmeal breakfast burrito fruit pastries juice. it is not cheap.',happy
id33907,' second time staying at this hotel. very convenient location to soho chinatown east village and katz deli is down the street! the room is small but this is nyc! the hotel staff very friendly and responsive. the complimentary breakfast is great and the staff very friendly. she does not rush you out right at -- am (closing time) like other hotels. the price is right and lower than most of the other nyc hotels and will definitely stay here again.',happy
id33908,' this hotel is located near philadelphia is museums the --th street station and universities but that is the best you can say about it. the web site says the place is newly renovated but that newness has long been washed away in years of smoke and grime. the rooms are small the crowd in the hotel bar are roudy and love to smoke and that smoke seems to go everywhere. we all suffered from the air of those rooms and corridors after staying two nights there. pay a little more and stay elsewhere.',not_happy
id33909,' well you cant beat the location right at market and powell st. so if your looking for downtown shopping you cant beat this hotel. it is a little dated and could us an update. but the rooms are a good size very clean and comfortable.',not_happy
id33910,' we did not stay here because of the price we had booked another hotel and some coach tours over the internet. however we had registered with the argonaut on the internet for e-mail special offers and guess what a week before our departure an e-mail came through with a really good last minute deal but because we had booked coach trips to pick us up at the other hotel we did not want to change it and risk messing the tours up. on our -nd day in sf we walked passed the argonaut and regretted not booking it as it looked a good hotel in a very good location next to the cable car turn-around the ghirardelli shopping centre fisherman is wharf and the cannery.',happy
id33911,' stayed at the renaissance new york time square after a purchase on priceline.com. the hotel and surrounding area are under construction which wasnt disclosed before purchase or upon arrival. we were greeted by a bellman whose service was outstanding. he not only assisted with luggage but gave perfect directional instructions for a rental return. the hotel entry is very small and easy to miss from -th if you are not familiar with the area. when we entered our room after being up all night on a red-eye flight we were alarmed at the sound of drilling and banging above our room. i immediately telephoned the lobby to inquire about the loud noise and was told there was ongoing construction which would cease at -:--pm. daily. so much for a nap! we returned to the lounge area and took a seat where we awaited someone to take our order. thirty-five minutes later with out so much as an acknowlegement we left in search of better service. upon return the floor near our room reeked of cigarette smoke. i telephoned the front desk to inquire as to whether i was mistaken about the non-smoking policy. i was told the hotel was non-smoking and someone would arrive to investigate. for the following two days the hallway was continuously filled with the strong odor of cigarettes and i again called the front desk to complain. nothing changed. while i get that guests sometimes dont adhere to the rules this hotel made no attempt to be concerned about my dismay or even made the offer for us to be moved. on the plus side i will say our room was very clean and the bed was comfortable. staying on times square has become abit much for us as we travel to new york frequently and the crowds and noise certainly dont diminish. this was a decent hotel for the price and if you like the time square atmosphere you will do just fine.',not_happy
id33912,' had a wonderful - night stay at the huntington and we were upgraded to a huge suite with great views. the hotel is a bit older than what we expected but the service was wonderful - helpful but unobtrusive. the spa was a great way to unwind after long walks up the hils to reach the hotel but the location was perfect for us - a lot quieter than union square but just a short walk to all the shops and equally a short walk toward polk street where the nightlife and bars are located. the suite we stayed in was classiuc old-style in its decor and could use some updates (such as flat screen tvs) so guests should bear it in mind that this is not a flashy sleek hotel.',happy
id33913,' i have been staying at this holiday inn for over - years and have been very pleased not only with the hotel but the great staff who work there. the location is ideal....across from beacon hill that has many fine restaurants shops attractions etc. it is near the subway system that can connect you to all areas of boston logan airport south station (for amtrak). it is also very close to mass general hospital and many families of patients stay there as the hotel does offer a special rate for mass general patients and families. the hotel has recently undergone a renovation that includes not only the individual guest rooms but the lobby bar and restaurant. the hotel has a business center on the second floor complete with computers and a printer. and it does have a fitness center and laundry facilities. the staff there is great - i have traveled extensively over the years and i have to admit that the front office staff is among the best that i have ever encountered. they take customer service to the highest degree possible and since most of the staff have been there for many years they are pros at doing this. this holiday inn has many repeat customers that feel as i do...that when staying thereyou are part of their family .',happy
id33914,' stayed here as an overnight on a long drive from the northeast to miami. got a great rate the staff was friendly the room was big clean and comfortable. included a best western breakfast buffet which isnt gourmet but get is the job done.',happy
id33915,' i stayed there for one night. the hotel has a great history. i was on a business trip and i should admit this might not be the best hotel for business. the rooms are a little noisy as youre in middle of a traffic jam till early morning. the heating was too much inside the room and i tried to reduce it but with no success to a degree that i had to open the window in november! the breakfast space is very tight. again if you have a classical taste youll like it',not_happy
id33916,' i was in nyc for eight days on business. the time was selected by the production company i was advising. it would not have been my choice as i prefer the millenium. this is an old old hotel that was renovated as a semi-boutique hotel with a them about time. the small rooms typical of nyc are decorated with grey and black patterned carpeting bright red bedspreads and wall panel behind the bed. i understand they also use green or yellow in some rooms. the place tries to be hip and cooler than thou. living in l.a. i know the vibe but you can really only get away with it if you have great service and the time fails in this regard. the desk staff and doormen were great. but other aspects of the hotel fall apart badly. first maintenance problems were apparent. my first room ---- had an hvac problem. despite being in the --s and --s outside the room could not be cooled down below ----- over a preiod of four days. even with the windows left open the temperature never came down. they sent a maintenance engineer to work on it. he could not fix it and suggested i leave the windows open. try sleeping in manhattan in the theatre district with your windows open with street noise loud drunks and shouting clubbers on the street at all hours. the room safe also would not work so i resorted to locking my laptop and camera in my luggage every day. other apparent maintenance problems wobbly toilet and seat lights that sometimes flickered and even shocked slightly when touched. after three nights of poor sleep due to heat and noise they moved me to another room ----. this one had a different thermostat system and the hvac worked well. the most apalling service problem was with room service. because i was working extraordinarily long hours (shooting a tv show) i was often returning the hotel after -- and -- hour days and would just want a simple meal before bed. on the thrid night of my stay i ordered dinner at about -pm. the phone attendant said it should take about -- minutes. ok. an hour later i called to check on the order as i needed to get to bed early due to an early start next day. the attendant said she forgot to enter the order so it would be another -- minutes. two hours after ordering finally got the meal and went to bed an hour later than i would have liked. i mentioned this problem to the front desk. they asked if i was charged for the meal (i was) and the desk person said they would remove the charge. on the final night of my stay after having been up for -- hours due to a -- hour live broadcast we did i was way too tired to go out to eat. i ordered was told ----- minutes for delivery> after an hour i called to check and amazingly was told they had again forgotten to enter the order!! i asked for the manager and the flustered attendant told me that as they were busy he would have to call me back. aftter not hearing back for a while i went down to the restaurant and discussed the problem with the restaurant manager. he was apologetic and said the meal would be complimentary. never got a call from the room service-guest services manager. that an order could be forgotten due to an error is not that big a deal - things happen. but for two orders to be lost in three days shows me that there is a serious failure in management and service personnel. given the overall issues of maintenance and service i would recommend travelers avoid the time. there are better hotels in this category in manhattan.',not_happy
id33917,' my husband and i stayed at the hotel alexander for - nights last october. we booked the hotel through the hotel website and contact them by e-mail a couple of weeks before arriving just to make sure they have received the reservation and everything was fine. check in was very smooth and we were given a room on the first floor which was very useful. we brought a laptop with us and it was very cool to have free wi-fi access in the lounge. all day long there was also free coffee in the lounge. we use to buy pastries and fruits on broadway in the evening and eat them for breakfast next morning. the staff was helpful and friendly. the room itself was beyond our expectation. it was big enough with a queen bed - desks and - chairs a closet and a cabled tv. obviously the furnitures and the blanket were not new but for the price we paid for the room it was fine. we hade maid service every day with fresh sheets and towel and complimentary toiletries (soap and shampoo). of course the furnitures were the only thing i have to complain about is that the doors were slaming loudly sometimes in the nights so if you are a light sleeper i suggest that you bring ear plugs with you! the bathroom was also beyond our expectations. it was cleaned twice a day and honestly i didnt find a single hair in the bath every time i used it. the only thing i didnt like with the bathroom was that there is no soap and towel in the bathroom so it is not very useful for handwashing. the hotel is very close to the subway (- streets east) and to broadway which was very convenient for all the restaurants pharmacies and corner stores. the neibourghood made me feel secure and we were also very close to central park. in conclusion for the price we paid for a room in new york it was beyond expectations and perfect for our needs. i recommend hotel alexander. and if you want to see all the best in nyc and save money i suggest that you buy the new york pass which we appreciated at ---%!',happy
id33918,' my partner and i stayed at the beacon hotel and corporate quarters over the easter weekend. after checking other reviews and finding a great price for a non-smoking king studio we booked a room at the beacon hotel on expedia. the good: the location is great for accessing dupont circle and other areas such as adams morgan and u-street as well as tourist attractions downtown. we stayed in a studio room on the -th floor in what is called their corporate quarters . except for the check-in experience the hotel was a great value. (more on this later...) comfortable clean and quiet with a well-appointed kitchenette we were ultimately pleased with our room. compilementary passes to the clean and modern ymca fitness club across the street was a plus (though we didnt have time to take advantage of this) as were other amenities found at the hotel. the bad: probably the worst check-in experience ive had at a hotel. we booked a studio room through expedia which was described as having a full kitchenette and requested a higher floor and a non-smoking king room (based on the recommendations of other travelers on this site). we tried to check-in early around - pm (check-in officially starts at - pm) but were told our room was not ready and we should come back at - pm. when we returned at - pm we were told that a room that fit our requests was not available but that a studio room with two double beds was available on the second floor. however we declined this room without checking it out. we were then told to wait and were later offered a room on the -th floor. when we went to the room it ended up not having a kitchenette as found in expedia is description of a studio. when we complained we were told this was what a studio is considered to be for the beacon hotel and that the room we requested on expedia was a corporate quarters studio. however after showing the check-in staff our printout of expedia is description of the (fully pre-paid) studio room we were finally given a room that fit what we paid for and our requests - after -.- hours of back and forth with the check-in staff! last words: if we were simply told that the room that fit our requests would not be available until a particular time because the room was not yet cleaned we could understand. usually we are very easy-going but this was unacceptable! after it was all said and done we felt the staff was not upfront with us and tried to push any old room on us. though we were ultimately happy with the room we received that actually fit our requests you should be careful when you book at this hotel through a third-party site (like expedia) and bring the description of the room with you.',not_happy
id33919,' the location is perfect. many restaurants and activities within walking distance. sleep quality was great as most rooms are set back from hallways allowing a quiet night. beds were comfortable too. parking is tight but the garage staff manages this very well and are very helpful and courteous. parking included in the rate for your stay saves much time and money. we always stay here when we are in chicago.',happy
id33920,' very close to venice beach where there is muscle beach and other interesting things and people... hotel is very nice staff are all very helpful and professional. there are a few spots to eat very close to the hotel otherwise a - minute taxi will get you to a good restaurant-bar are and -- minutes max to santa monica. rooms are recently renovated so nice and modern. id stay here again if wanting to go to venice beach again. highlight is there rooftop bar-lookout area make sure you book if you are wanting to sit down at a table or lounge. witnessed the most beautiful sunset from there while having a nice drink.',happy
id33921,' the lenox is ideally situated in the back bay and on the t line. we had two rooms. both were clean comfortable and quiet. i liked the furnishings including the linens robe and aveda toiletries. the rooms were equipped with safes and even umbrellas to use. there is a crackling fire in the lobby. the hotel offered free coffee and tea in the morning and apple cider in the afternoon. internet was free. parking was very expensive. wish i could have stayed longer and would not hesitate to return.',happy
id33922,' for san fran rooms tend to be smaller for the price. this hotel however had very outdated bathrooms with toilets looking as if they were from army barracks-guys locker room was very small and did not even include a basic coffee-maker. there were limited plugs for charging phones-camera etc and the front desk staff albiet friendly were less than knowledgeable about surrounding restaurants-coffee shops. overall just outdated lacking attention to detail for the price. the location is great but there are ample other hotels in the area for around the same price.',not_happy
id33923,' if you are looking for the ritz or the fairmont this is not it. but the harrington delivers on location value and service. i spent five nights at the harrington in september while on business. as someone who tends to stay at higher end hotels i was pretty leery of staying at this hotelbut its it is a solid value for the money. yes the hotel hasnt been remodeled since probably ---- but the rooms were exceptionally clean the beds were comfortable and the bathroom was spotless. additionally the staff were very friendly and helpful. i would suggest that if you are picky about toiletries definitely bring your own because what you will get at the hh is standard issue bar soap that is probably better suited for washing clothes than putting on your skin. you will also need to bring your own shampoo conditioner and lotion as none of these are provided. the restaurant in the building is decent for breakfast. ignore the restaurants near and attached to the hotel as there are many wonderful restaurants within in walking distance. plus with all of the money you save on the room you can afford to scale up and eat some place really nice.',not_happy
id33924,' we had originally booked for a room but upon arriving the room had an unpleasant odor. we were immediately upgraded to a suite for no extra charge. it was the largest suite ive ever stayed in. the rooms were immaculate and very comfortable. the location of the inn is very convenient and i would highly recommend this inn to anyone who loves balboa park and san diego.',happy
id33925,' we stayed here with a small child. got the reservation through priceline (name your price). hotel is not close to much but it is located off a main route (mopac hwy). short drive to chikfila and few other fast food places. room was clean crib was adequate ordered a frig and microwave (would have cost $-- extra per day) total rip off if it hadnt been free. ceiling in bathroom area was a little weird the tiles were popping out and the area had a funny smell. we lived with it however i noticed it. desk staff was very friendly and helpful cold beverages were available in the lobby daily. lastly do not book a room that views the atruim it actually overlooks the dining hall and offers no natural sunlight.',not_happy
id33926,' we booked a room on the -th of may for one night at the avenue crowne plaza in downtown chicago. the reason we chose this hotel was that it was a special occasion for us and we wanted to stay in an excellent hotel and the reviews for your hotel were good. but once we checked in we were very disappointed with the level of service provided to us. the receptionist who checked us in a woman named arta was very impolite and did not even have the courtesy to give us a smile. we had booked the room using a friend and family quote and she made us feel as if we had done something wrong by using a coupon provided by your hotel itself. after booking the rooms on the internet we had placed a request the the rooms be close to each other and preferable on a higher floor as it was our first time in chicago and we would have liked a nice view. when we checked in arta said she did not receive any request and gave us what was available. when we went to see the rooms we were very disappointed. one of the rooms (----) were still ok but the other one (----) was much smaller dirtier and had a broken fridge. we went down to the receptionist and when we told her we did not like the room she gave us attitude and said whats wrong with the room? its a nice room. she offered us another room but it turned out that it was a similar room on a floor that was much lower than our friends rooms. so we decided to stay in the original room even though we were not comfortable there. we were highly disappointed with the overall experience from check in to check out. we spent extra money because we wanted to stay in the crowne plaza and experience a different level of comfort but after this experience i feel we would be better off staying in a days inn or a motel - that would have the same level of service but at least a lower price.',not_happy
id33927,' august ----- ---- my husband and i spent - nights at the intercontinental hotel in chicago whose locaiton is perfect for walking to the river the lakeshore grant park mich. ave and even restaurants in river north. we opted for the rooms in the old portion of the hotel where room and bath were large beds comfy and we loved overlooking lively mich. ave. decor was a bit worn but on two afternoons at - pm tired from walking the city we had their glorious old tiled pool to ourselves and felt like we were staying in the hearst castle. it was simply wonderful. beware the hotel bar which couldnt make a drinkable manhattan.',happy
id33928,' very nice historic hotel. nice free breakfast good location we walked to pike market city center and other attractions. great deli nearby tat is. we also enjoyed owl & thissal pub. we took a limo to cruise termianal -- it arrived promptly and was reasonable. the hotel is bell man was very helpful. we would stay here again if they offer a good rate again.',happy
id33929,' this hotel was good value & previous reviews are very helpful particularly getting a room which avoids overlooking lexington avenue & associated traffic noise. it is ideally located for tourism. we were asked on arrival for a credit card & i handed over my prepaid currency card (which protects my identity since it is anonymous except for the signature on the reverse) after explaining that i had no intention of incurring costs over and above the payment of our room which had been paid last september. on departure it was confirmed that there were no further charges & that my card had not been charged. wrong! in continuing our holiday i started to be refused transactions & although we had alternative means of payment this completely defeated the object of buying the card. i telephoned the card issuer in the uk to be told that the radisson hotel had taken $--- off me. fortunately the lady i spoke to believed that i had no knowledge of this checked my impeccable credit record & my ancestors back to the tudors and a) said that within a few days the hotel should cancel the debt b) was prepared to refund me this cost so that i could continue my purchases using the card the uk agencies are pushing these prepaid cards & yes they are concenient but this is just a tip should other tourists get caught out through no fault of their own. i complained to the hotel & received a relatively uncompromising reply which simply stated that this was their policy & that this should have been properly explained at the time.',happy
id33930,' we spent - nights in the cow hollow motor inn in october. the staff was very friendly and helpful. the room was very comfortable and quiet. it is wise to ask for a room away from the street. the location is great within a short walk to many good restaurants and shopping. we took the bus to the civic center and returned to the marina area for a delicious dinner at isa and a evening stroll. we would definitely stay in cow hollow again.',happy
id33931,' i strongly recommend the marmara manhattan. my husband was an in-patient at mt. sinai hospital and we did not know the duration of his stay. i am a small town girl and intimidated by staying in new your city by myself. the marmara manhattan became my haven. nesli (and the others in reservations) are wonderful. they understand that surgical and medical stays are unpredictable in duration and very stressful. they provided us a great rate because my husband was in-patient at mt. sinai and were very flexible in scheduling. the hotel is very attractive clean roomy and well maintained. it is unique not your standard cookie cutter rooms. it is about a -- minute walk to mt. sinai which i enjoyed taking. the suites are really attractive and even my teenage daughters were saying what i good job i had done finding it! in addition to the great rate it has a full kitchen and a grocery around the corner. i cooked most meals there and was able to keep down the cost of my stay. what particularly struck me about the marmara manhattan is that everyone from reservations to the front desk to the doorman and bellhop were friendly and helpful. this place understands customer service. unfortunately we will not be coming back to the marmara because my husband has chosen to change hospitals to cleveland clinic. when he is all fixed up and healthy again my goal is to return to the marmara for a few days with my family and relax and spend some time with them in the city. if you need to find a place while a family member is in one of the nearby hospitals choose the marmara manhattan. i talked to other families who had chosen the wales and the marriot. they were not nearly as with their choices as i was with mine.',happy
id33932,' the folks that run and work at this hotel are amazing. i stayed here with my husband and - year old son on a business trip. they serve free breakfast every morning. and not just packets of oatmeal every morning they have eggs potatoes bacon waffles fruit and more. they also serve dinner although we ate out most nights. the service is really great too. they go out of their way to make you feel at home. the front desk the doormen the house staff the breakfast attendants each one took the time to learn our names and greet us every day. the rooms and amenities are just ok they could use updating but it is a great deal for the money.',happy
id33933,' this was the hotel that i wanted to book for e- ---- due to it is relative proximity to the los angeles convention center but couldnt (instead settling for the kawada inn). having first chance at registration this year i chose this hotel off the bat. the four of us staying there had a four-person room booked. it was a relief to find it after navigating the labyrinthine tangle of one-way streets but on subsequent days it was much easier to get to (simply take the -th street exit off the highway and make a right on hartford). the building is tall and facade looks olden but sturdy. the parking garage was tight but that is understandable considering the location (just a few blocks from the big buildings of downtown la) making simultaneous up and down traffic something to watch for. the parking garage was secure and was only accessible via the ground-level car entrance and through the hotel itself. the garage is watched ----. from the garage you can then access the lobby which is beautiful. charming pillars exquisite decor wonderful front desk workers. to that note everyone on staff was absolutely wonderful and helped us out a ton (especially when one of us lost the confirmation number for our room leaving us stranded in the lobby anyway.) the hotel may look and feel old fashioned but theyve added complementary wi-fi access for those power users on the go and a free computer to access the web on in the lobby. our room was on the fifteenth floor. the age of the elevator was apparent but not a problem. we got into our room and we quickly realized that we need more electrical outlets than they provided. if youre going as a party bring a power strip. youll need it. the room was comfortably spacious and the views from the window over la were awesome. they had a smallish (<-- ) tv that piped in some premium cable channels that was nicely enjoyable after an -- hour road trip before we were tired enough to go to sleep. aside from the power situation our biggest issue was the lack of a fridge or even a mini-fridge to put sodas or even long-term eatings. the bathroom was adequate and clean no issues there until you hit the shower of course. being -- stories up the water pressure was less than adequate so it was basically like being sprayed with a water hose instead. the water temperature controls were also incredibly fickle it was a struggle to find a proper temperature as anything beyond a - degree spin on the knobs was either extremely cold or scaldingly hot. shower pickiness aside the bathroom worked well. the last item id like to hit on is the restaurant on the second floor (surrounding the open-air lobby) which is a sit-down-and-relax sort of an affair. the fixtures and decor matched the rest of the hotel that of a --s-era boomtown but didnt ever feel old. the waiters there were friendly ours in particular looked like he hadnt quite graduated high school so he was particularly excited to meet out-of-towners like ourselves (were from colorado). the whole experience was relaxing after a grueling day at e-. the food was magnificent if not a little on the pricey side. if you cant make it out of the hotel in the evenings (which is understandable considering the layout of downtown la) and have a little money to spend this is definately a spot worth checking out at least once. surrounding the hotel are some similarly aged buildings that dont look like theyve aged quite as well and down the street are some buildings that it is any wonder that theyre still standing and very run-down. overall the only issues we had in walking around the hotel (in particular to the los angeles convention center) were homeless people some of which had apparently lost their minds in the sun but were completely harmless. strength in numbers. overall this was a great hotel much better than i was expecting. if you dont mind some of the rickety old aspects of the hotel this hotel is more than adequate for what youre looking for. an easy walk (or a slightly confusing car trip) brings you into downtown and the freeway is instantly accessible to take you to any major portion of los angeles that you desire. i highly recommend staying here especially if you have business downtown or at the lacc-staples center.',happy
id33934,' location ok for exploring room very small with two large beds (who needs - beds?!) dated appearance - could do with a lick of paint. doors too thin - we could hear everything going on outside when people passed by. would probably choose somewhere else to stay if we went back to boston.',not_happy
id33935,' this was just another business trip and the hotel met my expectations for another metrolpolitan hilton. the incredible experience was looking down over a snow covered ground zero. all construction activity had stopped because of the weather and it was both sobering and impressive.',happy
id33936,' we just got back from sxsw ---- in austin. our original plan was to share a room at the intercontinental with a friend who was going for work and had a room through the housing desk for sxsw. when those accommodations fell through in early january i suddenly needed to find a room close to the action that wouldnt break our bank. with the aaa discount we were able to get a king room for $---.---nt (before taxes & fees). another person in our group also booked a double room here without the discount for around $---. though we had hoped for an early check-in nothing was actually available until the -p check-in time -- a little rough since we had taken the red-eye and were left wandering around downtown for about - hours. the hotel did keep our luggage behind the desk for us however which was great. the hotel is in a sort of l shape with one outdoor wing facing --th street. the other rooms are in a horseshoe around the parking lot and the entrances are off an interior hallway. our room was in the outdoor part and was much quieter and nicer than our friend is double on the interior. someone mentioned hearing rolling suitcases down the cement walks but i only heard this once the whole time we were there. the room was very clean and the furnishings and linens in very good condition. the bed was also comfortable and the a-c worked perfectly (and helped blocked out any noise from the street). our friend told us that being on the interior the hallway echoed voices and all you could hear were slamming doors all night and morning. while the housekeeping staff did an adequate job it was a bit erratic. one day our soap was taken from the sink and not replaced. luckily i had a bar in my bag from a different trip is lodging. another day our coffee condiments were not replaced and i had to use sweet & low instead of sugar (yuck!). our friend is room was not cleaned for - days because she had slept through the maid service. we also had our dnd sign out not leaving the room until noon usually but always had a lovely clean room upon our return. i agree that especially during a music festival the breakfast should be served much later than -- (and - on weekdays!). nearly everyone in the hotel has been out until -ish the night before and i imagine most of that food just goes to waste. at least leave the coffee out! i also think that the $--.---day valet fee is a bit steep. and while not the hotel is fault the addl state and local taxes added $---day to our rate! it would be nice to include these in the total when you book. i would definitely stay here again but only if i could be guaranteed a room in the exterior wing.',happy
id33937,' while we did not know what to expect based on other reviews we were suprised to find a decent place to sleep with few frills. price was cheap using a --% enternatinment book coupon discount and the parking was free and secure. thats a plus for any la hotel and can add $---$-- to the nightly stay. the area was ok and close the garment district which we had come for wholesale buying. they have a super nice little cocktail lounge and restaurant which had a great happy hour we enjoyed one night. i think we would stay here again.',not_happy
id33938,' i just returned from a two night stay at the doubletree -----------. i was a female traveling alone and am very pleased to report the following. highlights: *--:-- am arrival. room wasnt ready but recieved a requested upgrade and phone call when room was ready. *room was big with king sized bed lounging area and big tv. *hotel provided earplugs. i slept soundly on comfy bed with no noise problems. *evening turn down service with chocolates. hotel observations: *super great location with subway literally just outside the door. *concierge service was very attentive and helpful. *elevators are fast. *evening security was excellent. side access doors locked bellmen at front & guard at the elevators. *business section for free computer use and printer. *barbershop nail salon restaurant gift shop on site. tips: *the subway is being serviced...for the next -- years as i understand it. weekend service is somewhat limited. *if you like letterman you can go to his website a week or so before you arrive and probably get free tickets. *wtc memorial requires a reservation. long long lines if you dont have one. make sure you check out the good ole tree that survived that day. *my room rate was $--- per night plus tax which for the dates was a great price. one week before it was $--- per night. i lucked in to the rate by checking -- hours before check in and they must have released some rooms. i found many hotels had done the same thing. *broadway show pricilla queen of the desert was worth seeing for the costumes alone. not everyones cup of tea but the costumes! :-)',happy
id33939,' we reserved an over sized room w-- queen beds sofa sleeper microwave and mini fridge (to accommodate our family of -). when we showed up we were impressed with the nice lobby area until.......... they put us in - small room’s w-no mini fridge microwave or sofa sleeper. the manager apologized for the inconvenience but didnt take one red penny off the bill. some of the staff members were very unfriendly the water pressure in the bathrooms were nearly non- existent and the hot water was luke warm. dont think ill take my family back there again nor would i recommend this hotel to anyone.',not_happy
id33940,' i was most impressed by damans at the main check in and check out area.. a perfect -- ...',happy
id33941,' spent - nights july -- - -- ---- with my sister. room was $----night (prepaid - - night stay). bathroom had been updated. safety deposit box. closet big enough to read in while my sister slept. the a-c worked which was fantastic due to - days of --- degrees f. the room did have a mildewy smell. used our cta bus pass - - days $-- - available at union station or some walgreen is. we took the train from port huron to chicago. amtrak $-- return. didnt need a car for our sightseeing. as the previous reviewers have stated great location. bakery cafe had nutritious meals for $-. saw the blues brothers musical at the auditorium theatre (directly beside hotel). bus drivers were fantastic. never waited more than - min for a bus. buses were air conditioned. this was my -nd stay at congress. it is -.- stars. it does have history. pay phones available at navypier and chicago cultural centre (tiffany domed ceiling & fantastic architectural features) water tower tourist info excellent. at same site free internet at library site reference books on chicago table for lunch toilets and a cafe. didnt pay a huge price for the room. we bought milk & orange juice at the - eleven and put on ice each evening. used the coffee maker for hot water for oatmeal in the morning. enjoyed our stay in the windy city.',not_happy
id33942,' excellent location. lots of tours closeby. excellent staff. parking is $-- but easy to find free spots at night time. beds are really comfy and room layout is nice.',happy
id33943,' with an hour drive to the airport and an early morning international flight i decided to spend the night at the philadelphia airport marriott which is directly connected to the airport terminals. getting to the international airport was a little challenging (walk is in and out of connecting terminals navigating bad sidewalks with luggage) you can use the hotel shuttle which is available. you can rely on marriott for comfort cleanliness and air quality. had a restful sleep. the restaurant was okay. a good option compared to waking teenagers at -:-- am to get to the airport by -:-- am for a -:-- am flight.',happy
id33944,' excellent location. nice room. great deal that included parking. breakfast at norma is is fabulous but expensive.',happy
id33945,' if youd like to get the real feel of the old west and cattle country of the stockyards this hotel is your best bet. the location is the best part. the charm is an added attraction too. the staff are very friendly helpful and accommodating to your needs. will visit again on my next trip to fort worth.',happy
id33946,' ive travelled a lot all around the world but everytime i go to phoenix my most favourite place to sleep is the best western airport inn hotel. the service is great people are nice and friendly and the vicinity to the airport makes is the best place to spend a few nights if you travel a lot. highly recommended.',happy
id33947,' our family group of - stayed here for four nights in mid-march and we all loved it. this is no ultra-luxurious property -- and they dont charge as if it is -- but it was spotlessly clean and our every request was met. we were there for an event at the convention center and it could not have been more convenient unless you were at the marriott which was too busy for us. the crowne plaza was a quiet oasis. rooms were spacious and newly updated though the corridors were still a little in need of update. public spaces were clean and simply elegant. half of us were on the interstate side of the building but it was no more than a hum and ear plugs were provided. we did not need them but a really delicate sleeper might. a hotel shuttle will take you anywhere in a - mile radius and come get you again with a phone call. but the trollies are just a jot away and most of downtown is a pleasant walk. the best part of our stay here however was the staff who were just nice. genuinely pleasant not yeah i-have-to-be-nice-to-you pleasant and actually eager to help. we travel frequently all over the world and this was hands-down the most accommodating staff wed ever met. my one complaint -- and i find it a problem in almost every hotel nowadays -- was the inadequate room lighting. for those of us over -- or visually impaired this can be a real problem. i know some seasoned travelers who travel with their own ----watt bulbs and i think im going to become one soon . . . that aside you would have to be awfully picky not to like this little hotel.',happy
id33948,' everything about the wilshire crest is average. average price average room average service. if youre looking for an average experience this is the place for you. a few caveats: some of the rooms can be noisy due to air conditioning equipment. there is no elevator but if you can handle a short flight of stairs request a room on the second floor to avoid this problem. the breakfast room is really awful. the selection of food is dismal the lack of utensils to pick up the food is a little off putting and the noise level is deafening (i was with a quiet family group in town for a bat mitzva. another loud family group was staying there for the same reason. trust me- this place is too small for two bat mitzva groups. worst problem is parking:there is none. instead you are given a city parking pass which allows you up park on the residential streets around the area the hotel is located in. unfortunately there are a lot of resident in this residential area and parking was always difficult at the wilshire crest.',not_happy
id33949,' stay was fine very good breakfast friendly staff. very difficult to find motel in the dark and rain. lot is of traffic and not easily seen from road.',happy
id33950,' i booked this because of it is proximity to the airport for our departure. the staff was friendly and helpful they upgraded our room to queen beds without us asking. the rooms are lovely and the hotel is quiet even though it is so close to the airport. the -- hour shuttle to the airport is very very convenient and gets you there in about - minutes. we ate at the restaurant and the food was good hearty and the best avocado ive ever had.....so all in all you cant beat the deal the location the clean rooms and the service.....',happy
id33951,' this is not a bad hotel. the rooms are a bit small but not unusual for san francisco. the location is quite good:close to excellent restaurants and the waterfront for walking. not far from shopping. but... the service is poor and for those used to staying in kimpton hotels... this kimpton is a real surprise. the staff attitude ranges from perfunctory to rude. ( example: a staff member named mark actually snapped at me at the wine tasting when i tried to find out what kind of wine was being offered. problem was i dont just order by color.)there is simply not the service-oriented feeling one is used to in this hotel group. if you want the attentive upscale experience of the kimpton group try the argonaut. we went there to make reservations for dinner and walking through the lobby were greeted by the doorman and two people at the front desk. yes those little touches do make a difference and they are worth paying for. weve learned our lesson.',not_happy
id33952,' this hotel is a in a prime location so if you dont care about where you stay its worth it. we stayed two nights and it was clean and quiet but just nothing special. although it is an older building it still felt that it was kept in good condition. i would probably stay here again if the price was right mainly because of location.',not_happy
id33953,' my friends and i just stayed at the hotel felix. it is true that the rooms are small but we really only were there to sleep. the bed was super comfortable so we slept very well. there are not a lot of amenities at this hotel but this really doesnt concern me. i dont typically eat at hotel restaurants or go to hotel bars. now the staff here are superb. not just the doorman or the front desk staff....all of them. because the hotel is small you tend to get a much more personalized level of service and it makes you feel very welcome. this hotel was also extremely clean. this probably has a lot to do with the young age of the hotel but the staff seems to do an excellent job of keeping it looking like new. definitely a great looking hotel with great staff but the rooms are a little small.',happy
id33954,' i stayed here for only one night while traveling by myself. upon check in i was told i was upgraded to a suite which got me excited. however when i went to the suite it was sort of creepy and inappropriate for a solo traveler! it was essentially a one-bedroom duplex apartment with the first floor as a living area and kitchen and the second floor the bedroom and bathroom. not only was i left to lug my huge suitcase up the stairs not realizing i was getting a - story room it was just eerie being in that huge poorly lit room alone. the front desk shouldve realized this before putting me in that room... it wouldve been better-suited for a group of even --- travelers! the room itself showed lots of wear (marks chips and dents in the walls counters and furniture; dirty worn beige carpet) and was very blandly decorated (everything was brown or beige). there was nothing on the walls or tables. the room phone looked like it was from ----. the bathroom mat was ratty on the edges and worn flat. the great thing about my room was the view of the market and water. it almost made up for all the rest of the things i mentioned above. it is obvious this hotel is location is its draw and if that is your main concern i would recommend you absolutely stay here.',not_happy
id33955,' we visited this hotel this summer ----. the best thing about this large hotel is it is location; most of the rooms have no view what so ever. the pool is very very small. you dont have any privacy when you want to sit outside your room (no balcony). our stay became particularly a bad experience because of the rudeness and arrogance of the hotel staff more precisely the personnel in the restaurant and the hotel manager himself. we stayed for two nights with four persons (two kids). we had an arrangement including a free breakfast. when we checked in we got four coupons for the restaurant. we thought that this was for the breakfast on the first day and that we would receive four more coupons for the next day. this was not the case. we had to pay which led to a discussion in the restaurant and later on with the hotel manager because we paid for three persons (our youngest boy stayed for free). their story: free breakfast for two persons because you booked a two persons room. we felt misled of course but were most upset by the way we were spoken to by the staff. very rude arrogant and unprofessional. so bad that we didnt even had any breakfast at all. this was once but never again.',not_happy
id33956,' we stayed here for - nights in august. pros: hotel staff were very friendly and helpful. the rooms were clean and beds very comfortable. the location of parc wyndham is excellent. the hotel is a - minute walk from union square and a - minute walk from the bart station giving you direct access to the international airport. there are plenty of food options in the vicinity of the hotel. cons: the rooms are a bit on the small side but that is understandable for sf. during our stay we heard fire engine sirens for - nights in a row which meant i didnt really get a good nights sleep. we were on the club level and the stay included breakfast however the only issue with the breakfast room is that it was extremely busy. i along with other hotel guests had to stand to eat breakfast. i would recommend parc -- if hotel nikko (around the corner) was unavailable.',happy
id33957,' kim at the front desk was excellent! the rooms are up to hilton standard. breakfast and warm cookies are great. this is a good choice was in boston i have stayed here many times and will again',happy
id33958,' not only did they debit my mastercard by $---- in error which could not be rectified for - weeks so i had no use of my credit card while on holidays they also decided to check me out of my room at --am everyday and i would need to go down and re activate my keys. all they could say was sorry it is a system error . wont stay here again.',not_happy
id33959,' beautiful lobby and public areas in a classic hotel! but the rooms are tiny. i booked a room in the historic section of the hotel--very expensive at $--- per night. the room was so small i could hardly get around the foot of the bed. bathroom was also small--had to sit toiletries on the commode top. rug was soiled. when i asked to change rooms i was told that nothing else was available--on a thursday in feb in texas hardly high season. then a manager intervened and showed me a vacant room that was just as small. there is no self-parking--only valet parking. i could look out my window and see the hilton a new courtyard marriott and residence inn a four seasons and the hyatt on the river. sure wish i had stayed in one of those! i felt utterly ripped off. avoid booking this hotel. visit the opulent lobby and bar if you must but find a room somewhere else.',not_happy
id33960,' well this was a pretty average hotel stay. pro: full breakfast has a lot of options con: same thing everyday pro: happy hour with free drinks con: same lame tortilla chips and salsa everyday for snacks pro: underground parking con: overpriced and very tight for a tahoe. took me -- to get vehicle out of a spot. pro: extra sinks in rooms for brushing teeth con: decor furnishings and wood showing age pro: walking to metro is fun con: only the first time. after two times the four block walk isnt fun any more. and dc cabs add extra per person. very con: bs $-- charge for departing a day early. luckily our next place is $-- less than this hotel so it evened out staff friendly enough but i want better for my $--- next time.',not_happy
id33961,' so this is a typical embassy suites with the great breakfasts and manager is reception. of course the atrium and the roomy rooms also. it meets expectations on those fronts. also in a convenient place - was able to walk to most places i needed to be in downtown chicago. the one downside was the wait at check-in. during a primetime check-in hour there were only two people working the desk and one was on the phone the while time dealing with a guest is issue. as a frequent business traveler all we want is to get to our room quickly...please?',happy
id33962,' loved the remodel at the fisherman is wharf sheraton. while a little on the modern side it was interesting and fresh. the room was large and the beds were excellent! the location is great if you prefer not to drive in the city since the location is very near the wharf and in close walking distance to the cable car that takes you to market street. good restaurants abound in the neighborhood. lovely fire pits outside where one can sit in the evening.',happy
id33963,' even though we were visiting san diego for business this is also a perfect hotel for a vacation. you are in walking distance from seaport village uss midway petco stadium convention center and great restaurants. also the green line trolley stop is right across the street which can take you to little italy old town and qualcom stadium. if you rely on public transportation it is also convenient to a bus stop to take to balboa park and sea world.',happy
id33964,' stayed here for three nights on business and chose it after reading reviews here on tripadvisor. it certainly didnt let us down. arrived really late at around -am in a thunderstorm and was greeted so warmly by a charming young man called dennis on reception that it made my day. he knew my name that i was coming and that my colleague had arrived. just great. room for central manhattan was huge. on the --th floor and really quiet. mini bar really big desk to work on and mega comfy bed. there is a tiny little breakfast bar downstairs but if you want an elegant cocktail bar their sister hotel the court is only two doors away and very welcoming. staff in both hotels are youngish and groovy and very friendly. only tiny annoying thing is there is no wifi in the rooms and you have to pay $-- a night if you want connected but it is free downstairs in the small lobby. cheerful concierge called karl ( from miami) was very helpful and on checking out we had access to a computer with a printer to do the airline online check in. the location is brilliant. really near grand central station it is just off park avenue and you can pretty much walk everywhere.great place and would certainly use it again.',happy
id33965,' as soon as i entered this hotel it gave an impression of being cheap. it has no lobby and generally appears poorly cleaned and maintained. however it was only in the room that i realized just how bad this hotel was. the bathroom floor had cracked and loose tiles. the bed appeared to have a blanket folded over its bottom third; when i attempted to unfold it however it turned out to be a stack of three mismatched blankets each of which was only large enough to cover a third of the bed. and during the night i accidentally bumped the wall and made the lights go out. they didnt come back. the following morning i had to open the door in order to see. fortunately i was using my stay to conduct an illicit dalliance. thus the cheap ramshackle surroundings contributed to a fleabag motel ambience which given our purpose had a certain appeal. i would recommend this hotel if and only if youll enjoy a fleabag motel ambience. or if you dont care and want to save money.',not_happy
id33966,' got a good price for a great location just a block off michigan avenue on ohio. this is an older hotel so the elevators are small and the rooms seem smaller yet. if you are somebody who likes to spread out your stuff in the bathroom forget about it. no counter space to speak of. this didnt bother me for a one-night stay but if you care... my companions complained that the wifi was slow. bottom line: if you are looking for an ok place to crash while sight-seeing in chicago this is a great place. if you are looking for a romantic weekend or spa experience keep searching! oh yeah parking was $-- a night i believe. i came in by train-taxi.',not_happy
id33967,' pros: location not loud shower was hot and full pressure matress was comfortable for me. cons: overused lousy tv and channels questionable maid service lousy customer serivce lousy breakfast so we asked for an early check-in for -:--pm. we arrived at -:-- and the room wasnt ready. came back at -:-- checked in then went to the room. bed was still messy from last guest. housekeeping was near by and told me it would be just a few minutes. well a few minutes later the bed was made viola . i doubt the sheets were changed. there was an iron stain in the middle of the floor. the breakfast was thomas english muffins still in the bag juice coffee. all was picked over and messy. front desk was indifferent like i was an annoyance for bringing this up. like i was looking for a free handout for breakfast. la luna you suck!',not_happy
id33968,' im surprised sheraton would have a hotel that has rooms that look this shabby. the dark furniture in my room had many scuff marks. the towels were what you might expect at a motel -. no bath mat was provided during my - night stay. the wallpaper had some stains and the room had a window unit air conditioner. the immediate neighborhood wasnt great either. on the plus side i was afraid that the hotel would have bugs (bed bugs or roaches) because the room looked so run down. fortunately i didnt see any. i wouldnt stay at this hotel again.',not_happy
id33969,' first impressions not great- corridors and room smelled- security door hanging off.however staff extremely helpful - much more so than they had to be- very friendly. small gym and laundry services available - clean and good condition - cheap too! room had everything you could need- not noisy although close to gas station and airport. got used to the smell- only there for one night- not really cheap but not too dear either. the staff made this place without them i would say dont go but with them it was an ok experience',not_happy
id33970,' i have just returned from a weeks holiday - staying at the excelsior and i can certainly recommend it. i was staying with my partner in ny for a wedding in central park & this hotel was ideally suited for it. placed on the upper west side on --st there was a subway station just down the road and around the corner you could hop on-hop off the bus tours (if you had the relevant ticket) or you could stroll across central park to the shops on -th avenue. the road was peaceful in the evening compared to the hustle & bustle of downtown & our room was on the -rd floor at the front - we werent bothered by traffic noise at all. the room & bathroom were very clean & comfortable & the air conditioning was very welcome with the temperature hitting -- degrees with --% humidity outside! the hotel staff were all courtious approachable and helpful. breakfast was hearty and reasonably priced and there were a number of great restaurants & bars in the area for the evenings we had to ourselves. i would recommend this hotel to anyone who didnt want to stay in the thick of things downtown. on my next visit i will definately be booking in again.',happy
id33971,' i stayed at the revere hotel between may --st and may --st for my son is wedding reception on the --th. there were about eighty guests - the majority from america but some from england ireland and denmark and virtually all stayed over for at least one night. an excellent experience overall. there was the odd little glitch; lift capacity seemed strained when one lift broke down - although all reception guests did descend on the emerald room at once and being british i wandered lonely as a cloud into the stairwell before finally resurfacing. and on a picky note i found the gym a little small but i gather there are plans to upgrade it the wedding reception organiser esther (spelling?) was absolutely brilliant and nothing was too much trouble for the staff. this was consistently the case throughout our stay so the odd quibble never became troublesome. a great advertisement for american hospitality at its best. yes we did have a nice day. in fact we all had a nice week. thank you revere hotel.',happy
id33972,' we lucked out on priceline to get - nights for $-- each night. however that did not include internet. the pool is nice and large (to - depth) the service prompt and very courteous and we had a huge room with a great view and very comfortable bed.',happy
id33973,' what a fantastic hotel experience! we checked in late friday night and at the front desk i told them the facebook word of the week for discounted parking and -- hours of free wi-fi! the lady at the front desk was so welcoming and funny. we got to our room and wanted to have a drink but the nice glasses they provided by the ice bucket werent clean. there was sticky stuff like old oj or something. i called the front desk and they immediately brought up - new glasses and - new disposable coffee cups. we werent in the room -- minutes before we got a knock on the door. a gentleman from the hotel was standing there holding a tray with an iced bucket full of bud light and a hand written note from one of the managers welcoming us to the hotel and wish us a safe and fun bachelor party! we were amazed! we walked from the hotel over to the nearby giordano is and got the night started. then we had some drinks in the hotel is big bar. for a couple guys from the cheaper midwest the drinks were expensive... about $-- for a round of - cocktails. in the morning we took advantage of the hotels great location and went for a jog along the river & lakefront. then we walked to the cta red line for a trip to wrigley. not a bad walk at all. upon checkout parking charges caugtht me a little off guard. i expected $---night because of the facebook discount but i was informed that $-- was for one night and $-- for the second night. well if i had known that i wouldve decided to park in a nearby garage instead of valet. overall the exceptional personal service earns this hotel an excellent rating. we all had a great time here and would not hesitate to book here on my next trip to chicago.',happy
id33974,' the indigo had a very cool vibe everything was bright & beachy. we stayed in a regular - bed room & it was a weird layout with the beds facing each other but i can appreciate odd things like that after staying in a million hotels that all look the same. the room had a fridge & a microwave which came in handy. also loved the aveda products they have. the front desk ladies were very nice and helpful with recommendations. one of them even printed out a bunch of restaraunt menus & coupons for us! the hotel taxi will take you anywhere within - miles for free which worked out great for us. we found out taxis in the dallas area cost double what they do in new orleans.. kinda crazy. maybe because dallas is a lot more spread out. we did not use the valet as there was a parking lot a block down that cost $- for -- hours. we could see the car from our room it is a safe lot. only downside was with the --- degree heat & the wind that we felt was more like a hot blow dryer... we wanted to jump in a pool asap... which the hotel didnt have. overall i would stay here again- no extra charges staff was nice & helpful within walking distance to food bars & art museums- sounds good to me!',happy
id33975,' the title sums it up for me fair price and extremely clean. lots of parking and friendly staff.. nice location near the beach. wed definitely stay there again.',happy
id33976,' typical hilton standard - comfortable room efficient staff and a great location on the river walk. the only negative i could name was the room was a little dusty and it was evident that the cleaning was a little slack but it was a busy weekend so maybe the staff were rushed. regardless it is a great location with direct access to the restaurants and bars along the river walk. price is not cheap and valet parking price is high but i guess not much different to other hotels in this location.',happy
id33977,' stayed in hotel chandler for - nights with my husband for our first visit to new york and loved it! yes it was expensive but when you visit new york you shouldnt expect a budget holiday - it is an expensive city. we booked - months in advance and got a decent rate with the special offer at the time. great location - walk to the end of the block and look up. your view is dominated by the empire state building! amazing! and just a short walk away is broadway and -th avenue for some great shopping. the room was small but when youre visiting for the tourist attractions you wont spend a huge amount of time in the hotel. the bathroom was fine an extractor fan would have been helpful but keeping the door open for a few minutes after a shower solved the problem. the air conditioning unit is noisy but you quickly get used to it and it soon goes unnoticed. as brits we wanted to make sure we tipped according to the local culture (which were not used to doing) but the maids really appreciated a daily tip and made our stay that bit more special by doing so. breakfast was expensive (not included in room rate); we only ate there once and there is much better service at the same price or cheaper in the dozens of cafes-diners in the surrounding streets. the other hotel staff were excellent friendly and really helpful for all our queries - especially helpful when the free internet access kept crashing. if youre a meat lover we would definitely recommend a visit over the bridge to brooklyn to peter luger is steakhouse (voted best steakhouse for the past -- years!) or stk in the meatpacking district. loved new york and will definitely go back to visit the thousand and one things we missed.',happy
id33978,' we had the opportunity to stay at the hotel blake during a last minute trip to chicago. we kept going back and forth over booking here or spending almost twice as much to stay at the palmer house hilton. because of the incredible rate and gorgeous photos we decided to stay at the blake. we honestly did not think it could ever measure up to what we saw online but i am pleased to say that it vastly exceeded our expectations. not only was it one of the most gorgeous luxurious and comfortable hotels we have ever stayed in but every single member of the staff was warm friendly and incredibly accommodating. as we were attending a funeral the day we arrived they allowed us to check in early (without charge) so that we could freshen up. the doorman were polite and helpful and the girls at the front desk a treat. best of all they allow pets so our four legged friend was able to travel with us. we cannot say enough good things about the hotel blake!',happy
id33979,' the rate was good but you know what they say... you get what you pay for. room was dirty pool was dirty entrance to parking lot had glass on it. our rooms sprinkler system had a bag over it toilette didnt flush. we were travelling with friends and their room wasnt even clean. luckily there were un-used rooms available but room was still dirty. a little investment in the hotel would help...some plumbing work new paint and new carpeting would spruce things up. i would recommend if you are looking for a cheap hotel and you arent picky of a little dirt. not recommended for folks who are a little more picky of their accomodations.',not_happy
id33980,' ive never experienced such an all around terrible hotel experience; even when i have had the unfortunate occassion of staying at a low budget hotel-motel. -. only one of the two rooms reserved for my party were available. -. (two) double beds rooms were reserved only one king bed w-sofa sleeper available. -. after checking in and settling into king room we had to be moved because of the wet carpet due to bad plumbing. -. the sofa sleeper in the new room had broken legs. -. the television did not work. -. ceiling tile were molded and missing. -. - guests were registered in room housekeeping would only leave towels for two. if the cliche you get what you pay for is true id say we need a refund! horrible!!!!!',not_happy
id33981,' i stayed at the westin time square dec ----- had a nice stay there. make sure to get a corner room they have great views. service was ok. remember this is not the ritz as far as service goes.',not_happy
id33982,' the only positive thing i have to say about this hotel is that it was conveniently located (but so are other hotels) and i recommend paying a little more to perhaps avoid the frustrations and disappointments that i experienced during my stay. the bed was uncomfortable and the bathroom smelled of urine. the bathtub shower curtain was dirty and stained. the valet parking returned my car damaged and with a flat tire. the hotel wouldnt address this directly but rather gave me the run around sending me walking several blocks to the parking garage where valet parked my car in order to be reimbursed for the costs to repair my car which i only got $-- for. when i had a complaint the manager would not come down to meet me face-to-face and address my concern directly. worst of all i was told i dont care when i i expressed great disappointment and concern regarding the damage to my car. even hotel staff who witnessed and overheard my complaint thought i should definitely be reimbursed and even compensated for the inconveniences. funny how the overseers of the hotel thought otherwise. would never recommend! will never return to this hotel. sorely disappointed.',not_happy
id33983,' very nice hotel and spacious rooms. nice to have a seperate living-kitchen area and - tv is!! the staff were very friendly and helpful breakfasts were huge and the top of the tower is something else. the only downside to our stay was that we requested a non smoking room and we ended up with a smokers room but we were checked in round thanks giving and the hotel was fully booked. i wouldnt have any problems in coming back to this hotel again',happy
id33984,' the hotel was fine - though the rooms were very small we did have a great view of the city from our -th floor window. the only problem we encountered was the housekeeping staff were incredibly noisy - shouting in the corridors from -am or earlier - not what you want on holiday! the rooms also did not have wifi - only available in the foyer or business center.',not_happy
id33985,' my stay at the pod was wonderful. the hotel was nicely decorated and though the rooms were small they were clean and very comfortable. in the evening i had a glass of wine in the downstairs cafe and hung out in their courtyard. it was great to be in the city and still have the quiet and privacy they provided. the service was great. i will definitely be back.',happy
id33986,' immediate first impression is of an older hotel in key west. must be the plantation blinds that make me think of that. the rooms are in a little disrepair but that seems to be due to their age rather than poor upkeep. that said the management seems to be trying but cant seem to keep up. patches on drywall and carpet that doesnt quite extend under the moldings make it seem like quick rehabs are the norm. otherwise it was clean and has a great location near seaworld. the outdoor pool and restaurant were really nice. dont miss the firefly restaurant. it was perhaps the best meal ive had in san diego.',not_happy
id33987,' we found villa florence online and booked a package to be picked up from the airport which worked very well. only one voucher showed up online but when i emailed the manager at the hotel they responded immediately. when we walked through the doors of the hotel from the bustling city outside we felt like we were back in florence! the hotel is decorated lovely and everyone is welcoming. we were upgraded to a king size bed and our room was very neat and clean. our windows faced an alley but it was quiet. the room wasnt very large but good enough for - people and who stays in their room much in san francisco? we dined at kuletos and it was amazing and bar norcini where my husband could not get enough of the homemade salumi. the trolley car stops close by and shopping abounds all around the hotel. we will definitely be back and fi just recommended this hotel to my neighbor.',happy
id33988,' we just spent eight days there and the location of the hotel is amazing everything else not so much. the rooms are ok staff ok our ice machine broken the whole time we were there... the one time we let them clean our room it smelled like mildew so we passed on the rest of the days. we were able to open the windows so the cold fresh air was nice. we did notice people in the lobby at all hours of the day and night just sitting around as if in from the cold.. cant explain that. the staff didnt seem to care. one thing that did bother me was the fact that after spending eight days there at the tune of almost ---- they still charged us to hold our bags after checkout for approx - hours.. all in all im glad we got familiar with the neighborhood because next time we can stay at a different hotel in the same area!',not_happy
id33989,' i read many reviews before my trip to nyc and i picked the casablanca for our first - nights then we had to go to washington dc for a few days and i chose the sanctuary for our last - nights in nyc. i picked it because it was close to ts breakfast was included and the reviews were great. the staff are really nice and attentive but i think we just were not lucky. we got there and were greeted very nicely and shown to our room in no time. the room was tiny only space for one night table and the shower was right next to the bed so very disappointing!!! we waited for our luggage for a while and decided to go for a walk because it never got to our room on our way out my sister noticed one of her bags was by the front desk strange!!! so we asked about our bags. there had been a sort of misunderstanding and they had stored them. no problem they sent them to our room right after. now our room was cramped!!! tiny and with - big bags plus - pieces of hand luggage. !!!! the bed was nice and soft and the place was quiet. we decided to look at the bright side. we were in ny and we had only - days left so we tried to make the most of them. the hotel was really dark it looked like a night club to me the sanctuary part was ok i mean the front desk and the aisle on the way to the elevator but the decor at the bar and coffee place wasnt really related to anything like a sanctuary. breakfast was ok orange juice coffee and bagels some other pastries we usually have a light breakfast so it was ok for us. the people at the front desk were very attentive they printed our check in vouchers and were always willing to offer help with directions etc. when we booked the room we were offered a bottle of prosecco and we asked for it on our last evening. i had to ask for it - different times and mention their star policy to finally get it. we had it at the lounge which was nice because our room was so little. i really hate to say this because the staff are so very nice and i understand the good reviews but if i had known the size of the rooms and the night club look i wouldnt have booked it.',not_happy
id33990,' we stayed for three nights during september. room was a nice size (king size bed) and was modern.large tv good quality furniture and good shower. two lifts for the -- floors.complimentary breakfast was excellent( toastjuicecoffeeboiled eggswafflespancakescerealfruit and more).secure luggage room if required.not in an attractive area but most of new york hotels are no different. -- minute walk to empire state building.times square about a ----- min walk.large selection of restaurants - shops nearby. subway station - min walk. safe in room (free).',happy
id33991,' this is a good hotel located a few blocks from rodeo drive (-- min walking) with lots of facilities. the room was very confortable bed was great lots of pillows to choose spacious. bathroom was good though a little bit old. for la you have to have a car so the hotel is quite nice located. the beverly drive has some shops and a lot of restaurants which are worth looking at. you can walk to rodeo drive and take a cab back better than trying to find a parking place. hotel has a garage about -- dollar-day free internet. restaurant was ok but very dark and old. we did not have breakfast there but they brew starbucks coffee there. there is a supermermarket around the corner where coffee and fresh pastries bagels etc are available so best option for breakfast.',happy
id33992,' i am an event organizer for a number of programs associated with harvard and the associated teaching hospitals (brigham and women is children is etc.) and have been working with the best western inn at longwood for years. the group sales staff at the hotel have been nothing short of helpful courteous and amenable over the years as i have contacted them with accommodation requests for guest lodging for groups ranging from just a few rooms to large multi-day and week room blocks. the hotel itself is located in a highly accessible area of the city with proximity to harvard medical school harvard school of public health the harvard conference center brigham and women is hospital children is hospital boston best israel deaconess medical center dana farber cancer institute fenway park the museum of fine arts and many other boston landmarks. i recommend the hotel on a regular basis for these reasons and the fact that the property is well maintained has modern clean rooms and is in a safe highly traveled area.',happy
id33993,' stayed for a business conference which was held at the hotel. the good: beautiful place clean rooms friendly bar staff. i didnt like the chicken marsala but the rest of the food i ordered was ok. the bad: my employer had faxed them the payment information early but they said they needed more in order to charge their card so i ended up paying for the hotel. got reimbursed. other than that everything was great.',not_happy
id33994,' if youve never stayed at the drake you need to on your next visit to chicago! this beautiful hotel is so reminiscent of another time it simply oozes charm and history! the rooms are huge very typical of the era in which the hotel was built. they are clean well appointed and the views of the lake are incredible!! the staff is always so helpful and the public areas are immaculate. there is no other hotel in the city like it - she is in a league of her own. if you love history elegance and old world charm this is your hotel! i love the drake!',happy
id33995,' if anyone is planning on staying at this hotelfrom experience stay somewhere else this hotel has roaches climbing up the wallno hot waterphone in room doesnt workand it smells.the bedding is dirty including a pillow that looked like it had been on a dirt road and back.then the maids turn your a-c off after you leave the room for the dayso when you come back from a -- degree day outside all day you still are hot.then the maids dont knock they just walk right into your room thank goodness for the top security flap bar.so if you are thinking about staying at this hotel think again you would be better off in a cardboard box under the highway.stay away!!!!!!',not_happy
id33996,' this was the best hotel i have ever stayed at. they were very accomodating with regards to food allergies and trying to line up transportation for me and the people who were attending their conference. i would defenately stay there again.',happy
id33997,' we were really excited to check out the ace but i doubt wed ever go back. i know it was their first hotel but youd think they have the money for some basic upgrades by now. tons of cons: the room was pretty minimalist and we were surprised by the lack of basic amenities- no dresser no closet and only - hangers provided to hang your stuff on a pipe projecting from the wall. it felt very spartan and we kept tapping on the panel walls in hopes of finding a secret door or cabinet. the only mirror is a strip that runs across the wall around - feet high. so we had to stand on the bed in an attempt to see how we looked before we went to a birthday party. the bathoom had no surfaces to unpack anything. the door to the bathroom hangs from the ceiling so there is no auditory privacy. the sky light is nice in the day time but it made it impossible for us to sleep in. pros: the bathroom had nice shampoo-conditioner. the bed was comfortable. the view from our window was nice. location is great and though we had to street park it was very easy to negotiate. breakfast is fine- lots of self serve options. there is half & half for the coffee which was stumptown. the hair dryer i obtained from the front desk worked well. all in all i think we could have done better for $----night.',not_happy
id33998,' we stayed one night using points. the locations is fantastic blocks from times square and within walking distance of so much more. the room was small (as expected for nyc) but clean and comfortable. we did not visit the bar or use the pool but both looked nice. the hotel staff was fantastic special mention to the concierge who let us borrow his iphone charger. for the location this is a perfect hotel.',happy
id33999,' our son is a patient at shriner is childrens hospital which is a short distance from temple university and this was our third opportunity to stay at the conwell inn. it truly is a gem hidden in the backdrop of the campus. the rooms are very comfortable clean and tastefully decorated with plenty of space for three adults (we take grandmother with us) and one small child. the campus is beautiful and has anything you need right on site without having to venture out unless for sight-seeing (i.e. -- hr convenience store restaurant-bar great coffee shop etc). the conwell is also conveniently located close to center city via a short car drive. the staff is superior in customer service and always on hand and accomodating to any requests. our visit is always brief but one we look forward to every year!',happy
id34000,' booked off hotwire so i got a pretty price. the lobby is beautiful with a little garden area. the rooms were huge and immaculate. the fitness center was the nicest hotel gym ive been in. i only had limited interaction with the front desk but they were pleasant. room service was pricey because they hit you with a ton of fees but the food was great. my only complaint is that i wish the hotel was on michigan ave.',happy
id34001,' my boyfriend and i stayed here for a long weekend getaway. the suite was beautifully decorated and well appointed. we had everything we need - fridge microwave glasses flatscreen desk nice bed and large windows overlooking the neighborhood. the building is interesting and lovely. though the breakfast is limited it served its purpose and the rooftop deck offered great views of the area. the repairmen fixed our ac right away & offered suggestions for local restaurants when asked. the front desk staff were quite helpful. all of them were great. we certainly remember merry; she is warm energetic & informative. the trolly stop is just - blocks away & we found the public transportation system to be easy and cheap. buy a multi-day pass and you can get everywhere; we did this since parking is very expensive. coronado la jolla old town & the zoo were great. we enjoyed la fiesta for mexican food in the gaslamp. there are lots of homeless in the area but they were harmless polite actually. san diego is a lovely town with lots to do. have fun!',happy
id34002,' we stayed in one of the suites which looked over the marina. our suite had a full kitchen with refrigator microwave oven and coffee pot (with all essentials for coffee or tea). we had a balcony where we could sit outside have coffee enjoying the veiw and peace and quite. there was no bugs or flies but there were some little ducks in the courtyard. when we did take time to relax in front of the tv great reception and they have free hbo (for you advid movie watchers). we had double beds which were so comfortable you didnt want t get out of bed (would of loved to take it home). if you want to order room service there is a full menu in the room and at a very reasonable price. the courtyard is just amazing with wonderful folage all around which makes it peaceful. the employees and the concierge were all so helpful and friendly. being that we were not sure where to visit they provided a brochure with ideas and directions. we would absolutely recommend humphrey is half moon inn & suite to anyone who wants to enjoy a nice coastal getaway!',happy
id34003,' we just returned from a weekend in seattle and this hotel was a great find. to get the negatives out of the way they are under a major renovation of the lobby level but that didnt impact our experience at all. just not all that attractive. also they only have valet parking at $-- + -.-- tax per day but by seattle standards it seems to be what you pay. we left our car with the valet at - p.m. friday and did not have to get it again until check-out sunday. which leads to the positive points - location location location. all of downtown is walkable from this hotel. lots of places to shop eat and i even found a great nail salon! all of the staff were pleasant and eager to be of assistance. there were a few quirky things with the room such as a shower curtain that didnt completely close and shower-bath soap trays missing. however these were minor and i believe the rooms are soon to be renovated as well. the bed was one of the most comfortable hotel beds weve experienced. nice touches were a little relaxation product packet (lotion calming mist etc.) as well as a coffee maker with sufficiently stocked supplies (coffee sugar creamer etc.). we made good use of the extra blanket that was provided in the closet the safe and the refridgerator we tried the breakfast buffet but even at a discounted price of $--.-- per person i would probably go elsewhere. it was pretty uninspired and better eating options are available nearby but as usua the service was excellent. their -nd floor lounge turned out to be a great little spot to grab dinner (burger for hubby and appies for me) and relax over a drink. if youre looking at -.- star hotels in seattle id definitely recommend the crowne plaza downtown!',happy
id34004,' i think the sohotel is great for young budget travelers who are no-frills and need a clean centrally-located place to stay. the hotel wasnt bad at all especially for the price- $--- for a saturday night in new york city. it was this or the ramada inn in jersey city and i definitely think this was the better choice. we were down the street from all the great eateries in little italy close chinatown near cute shops in soho and near the subway. my friend and i stayed in a room on the third floor with - double beds and private bathroom. the room was medium sized and had a dresser nightstands and coat rack to hang our clothes on. the furniture and bathroom fixtures all looked pretty new and were actually quite cute. overall the room seemed clean although i might recommend byop- bring your own pillowcase...there were a couple of stray hairs on mine. nothing too major just pulled them off and turned the pillow over but not too appealing either. the bedding wasnt five star or anything but it was good enough and we slept fine. the front desk staff were polite and helpful. shame on the judgmental reviewer who said they looked like drug addicts- young with tattoos is hip nowadays you know. although i will say the hotel could probably pick out more stylish uniforms- the janitors garbs arent too fashionable. anyways i really appreciated the help of the front desk the staff there gave me good directions to the subway and genuinely seemed to be looking out for my well-being. check-in and check-out didnt take too long and my credit card was billed correctly. the only other thing i would mention is that there is some noise because the walls are not particularly thick. we slept in until about --am and heard folks shutting their doors and walking down the halls to the lobby but it wasnt a big deal to us. if you like a lot of quiet or are a light sleeper earplugs would probably solve this problem. overall i ranked this hotel a - it wasnt anything spectacular but the price was great and it wasnt bad at all.',not_happy
id34005,' enjoyed our stay at the benjamin but it was missing the little perks it once had like evening turn down and soft music playing in our room on arrival.',not_happy
id34006,' after a long search i opted for the pod -- due to the price and location. the location is fantastic you can walk anywhere from there. i was fully aware of the dimension of the rooms and the building construction works still on by the previous reviews. the hotel is brand new (therefore the carpet in the room is still clean!). the check-in was quick even too quick i must say as there was no mention at the time of the card transaction of an extra charge as deposit... i was informed by a text message from visa instead of the receptionist in front of me! i do not mind the deposit if required but i expect to be immediately informed by a member of staff. the hotel has a small hall with a couple of sofas and - i-pads on the wall for customers use which i personally appreciated. the doubleroom was a corner room at the --° floor with - small windows (- by the bed and - in the bathroom) with enough light and air and it was quite clean. towels and toilettries provided. the first impression once i opened the door was omg! how can i survive here for a week?! but i have to say that after the first day it was absolutely fine. as you can see from the pictures the space between the bed and the bathroom is tiny. there is no closet but just a few hangers. you need to put your suitbag underneath the bed as there is no much space to move otherwise. the rain shower is not powerful enough and this is a minus point for me also there is no full-length mirror. in my opinion they should have studied the room space better like using bed which transforms to a sofa (like yohotel) and also what is the point of using the carpet in a new hotel? it gets dirty and dusty very quickly. the roof terrace is amazing unfortunately the evening we decided to go it was packed with drunk people.. and also the bar staff was quite drunk and did not pay us any attention so we left disappointed. i am not sure if it is open just to the hotel customers or to the public as well... i think there should be a better control at the hotel entrance of people coming and going for security issues. i felt that anyone could just walk in and get to the elevator. i would say that it is a good choice to stay in manhattan but it should be cheaper due to the size of the rooms.',happy
id34007,' we were orginally booked at the king george and when we arrived she told us they were overbooked and they were sending us to their sister property around the corner with an upgrade. well i am so glad they were overbooked we loved it. we had two rooms which was really nice with the late checkout to just totally relax in the morning. we looked out our window at union square. had a very nice breakfast in the morning and wine and cheese and other goodies in the afternoon. the personnel was very friendly and accomodating. we have stayed at a few places in the city and this is definitely one we will return to. the location was excellent. we walked to china town and to fisherman is wharf.',happy
id34008,' stayed here on a short overnight to avoid a pre-crack o dawn drive to the indy airport and to utilize their airport shuttle and park & fly room rate (or whatever the heck they call it). front desk service was quick & efficient - both check-in & check-out - and shuttle (which stops at the other nearby la quinta) also worked well; ~-- - -- minutes to get to the airport. given the length of my trip the rate on the room (w-parking privileges) was just a few bucks more than i would have paid for the cheapest long-term parking. toss in the extra hour or more of sleep i got by staying nearer to the airport and it was pretty much a no-brainer. unfortunately i left too early to take advantage of the free breakfast but was able to at least get a coffee to go. that is about all there is too report as about all i did was check in late sleep and get up early to catch the shuttle.',happy
id34009,' i love this hotel! we go there every year & the employees are like family. great service awesome rooms and the best food i have tried! this hotel makes me feel at home. i recomend it to traveling families every where. best hotel in new york!',happy
id34010,' the hotel was clean comfortable and a great price. the staff was very respectful and kind. the front desk associates were knowledgeable and very efficient. i do plan on staying on my next trip.',happy
id34011,' we stayed here for five nights and could not fault it. the rooms were clean and more than adequate with maid service daily - they did an excellent job. i so wanted to take the pillows home with me heaven!! all the staff we met were very friendly and more than helpful. the added bonus of breakfast was also very good. the free wi-fi came in handy and if you dont have your own laptop you can use the business centre which also has a printer this also came in handy. we found the wi-fi connection very fast quicker than mine at home! and a free shuttle service to union square and the wharf what more could you want??? the hotel does have a bar and restaurant next door but unfortunately due to weather damage it was shut the week before we arrived. it was a shame about the area but the staff did advise us where to avoid but us being us we went there. didnt have any problems but once was enough especially at night i suppose it just gave us a bit more insight into the area and how some of the people live. as i say overall a very nice stay and if i ever went back to sf or knew someone who was going i would say check it out.',happy
id34012,' my experience with this hotel chicago sheraton towers was fabulous! from check-in to check-out the employees were so warm and friendly. the club lounge was worth the upgrade. the view and service was great. i cant wait to go back!',happy
id34013,' hands down the london is vista suite is the absolute best value for a luxury hotel property in midtown manhattan. the vista is very important if you just stay in the london suite you get the exact same room on a lower floor which in nyc means looking directly at the side of a building across the street vs. looking across the tops of neighboring building is into central park and across the upper west side and beyond. the only knock against the london which is something that i happen to like - is that while the staff is very nice they arent the kind of staff that gives you warm fuzzies every time you come back from a walk they sort of stay out of your way. the lobby is also very small and it almost feels like staying at a doorman building rather than a hotel. again this is something that i happen to like but i some of the other midtown properties have lobbies that are almost destinations in themselves. this isnt one of them. - youre paying for a cool room and that is what you get. ive stayed here several times and always been impressed.',happy
id34014,' i would never stay at this hotel again! i might avoid marriott all together after this experience! at check in we were not told about a private pool party scheduled for the weekend that prevented our entire wedding guest party with kids from enjoying time at the pool. then at check out i was billed for - days of parking even though i only stayed two nights. i went straight to the desk to let them know. they said they removed it but when i checked my account after getting home it was not removed. add to that... i reserved the room on my amex but decided to pay with my visa atm at check in. my amex still had the hold on it for the stay when i got back. of course that could just be a confusion and i did switch cards on them so i immediately called and nicely asked them to release the hold and please credit my visa atm for the parking. i spoke to someone at the front desk who assured me the hold would be removed and the extra parking refunded that day. it wasnt. i called every day for - days trying to get it resolved. but now - days post check out it still isnt handled. i was never able to get the mysterious accounting manager they referred to to talk to me on the phone or to call me back. i left messages on his voicemail and with the front desk people asking that they please ask him to call back. only front desk people who informed they didnt have the authority to do it would speak with me and while they seemed sincere when they said it would be taken care of it wasnt. today i checked with amex and learned that a hold falls off on ---- days if it isnt charged so that will be fine (and if the account manager had called me back and told me that it would have been helpful). but my visa atm still hasnt been refunded for the parking. looks like i am just going to have to get over the two extra days of parking. i do not recommend staying at this hotel but if you do check your bill thoroughly!! i wish i could bill them for the time i spent trying to get it resolved!',not_happy
id34015,' this was my -nd visit this year to old town inn...first in may with my husband...this time with my siblings. i recommended it the -nd time to my family as i thought the location was ideal with or without a car. the area is off the beaten track but certainly close enough to drive or bus-trolley to points of interest. we had no issues walking from old town at night back to our room. there is security at the transit station and we didnt feel threatened at all at anytime. the inn is pleasant cleancomfortable beds friendly & helpful staff. complimentary breakfast was very good seems to be something for everyone. pool was very clean and beautiful landscape around the grounds. we needed a late check out and they were to accommodate us with this request. i would recommend and stay at this inn on a return visit to san diego. thanks for a wonderful stay.',happy
id34016,' stayed here for three nights --------------- and was very surprised at the hotel for the price i paid. the hotel is very clean with somewhat modern and well kept rooms. the staff is very curtious and held my bags for me before and after check-in (i arrived early and left late). although the rooms are very small (and i mean very) they had very comfortable beds flat screens decent furnishing clean bathrooms and most of the ammenities i needed with the exception of a fridge-microwave. i would not recommend more than - in one room. the location of the hotel is great! it is across the street from the - subway station and can get you anywhere in the city within -- minutes. the neighborhood has plenty of stores and restaraunts that stay open ----. i took the subway from yankee stadium in the bronx back with my - year old son (i am a young woman by they way) and didnt arrive back until midnight. the streets surrounding the hotel were full of people who appeared to be coming from local restaraunts stores and lounges...i felt very safe even at that time of night. the breakfast was decent for continental. the staff will make you waffles upon request but it is pretty much just your typical cereal danish-muffins fruit espresso juice etc. but atleast it is free. i would definately stay here again because you cant beat the price and quality for this location in nyc (unless you want to stay in a hostal or share a bathroom). i gave it only - stars simply because of the size of the rooms and the ugly view of back alley and rooftops (i was in the back of the hotel).',happy
id34017,' i have just arrived back home to australia and i wanted to write to you to tell you about our most recent stay. this was our first time to nyc and chose to stay at the waldorf astoria due the name and reputation it has worldwide and i can say that the waldorf definitely didnt let us down. we arrived at the hotel and felt instantly welcomed from the doorman porter and even the room attendants; all of your staff went out of their way to look after us and make sure we were comfortable. during our time at the waldorf we crossed paths with many of your staff but there was one girl who in particular really was exceptional. we approached the desk to get some keys for our room and we were greeted not only by a friendly face but by an australian its not very often you find an australian working in a hotel in nyc. laura provided friendly and individual service and really went above and beyond our expectations. she was to discuss our trip with us provided recommendations of great restaurants and places of interest to visit and even sent a lovely amenity to us. these are the little things that really made our stay a memorable one such a great australian ambassador for your hotel. we had a wonderful time staying at your hotel and will be recommending it to all of our friends back home.',happy
id34018,' i am not sure why we didnt heed the warnings on this site before staying at the dc mandarin oriental. that was a big mistake. once we found the hotel is inconvenient location we proceeded through a slow and ineffecient check in. when we finally made it to our room (a reported upgrade) we were very disappointed. although the decor is stylish there is nothing special about the amenities other than the high definition lcd tv. after having a mediocre and overpriced dinner at the hotel and finding that housekeeping skipped our room during the evening turn-down service we decided to check out two days early. if you are picking a hotel on the basis of the tv then stay at the mandarin but if you want a hotel that has helpful staff fine dining a convenient location and provides a comfortable stay choose another hotel.',not_happy
id34019,' its a nice hotel comfortable and clean. i did enjoy my stay there.',happy
id34020,' • stayed for - days. • no complaints other than a noisy ice machine two doors down. • the hotel itself feels like a college dorm until you get inside your room which is more than adequate in size. if you think the bathroom is small here you should see the ones in the wilshire grand downtown. for the price i was really pleased with this place. • quite adequate security. didnt feel unsafe walking at night along w. century towards lax although you will meet a handful of regular vagrants. • public transit easily accessible although obviously trip distances to beverly hills and hollywood are quite long. manhattan beach trolley stops outside which is a bonus. • although i didnt use it good price for daily parking for lax area. • breakfast buffet quite good although you might want to skip the soggy toast. it can get quite crowded particularly in the first hour or so with tour groups departing. every seat in the lobby restaurant and bar may be taken. you can grab a coffee and donut and wait it out. • for long term you might consider getting a room with a microwave and fridge. • staff very accommodating and professional. on my last day after check out they let me store my bags for free until i had to catch my late evening flight. • if you are looking for restaurant choices go to manhattan beach.',happy
id34021,' i was in the scottsdale area on business and this was my first time at this location. i picked this location due to the brand you can never go wrong with a free made to order breakfast and drinks in the evening. the staff at this location went out of their way to make my stay as comfortable as possible. everyone smiled and some even remembered my name! next time in this area i am booking this hotel. thank you for the great service!',happy
id34022,' this hotel is really nothing special. ok there is a free elvis movie channel and a picture of him on the bedroom wall but that is about it. the rooms are ok but theyve got air conditioning units on the corners of each floor that sound like a plane taking off - id have stayed at an airport hotel if id wanted to hear that. when we booked our holiday we hadnt realised how easy and cheap (free actually there is a complimentary shuttle bus) it is to get from downtown to graceland. if you want to see graceland (and if youre in memphis who wouldnt) i would recommend staying downtown and using the sun studios shuttle bus to visit - it takes a circular route from downtown to graceland sun studios and then back to downtown.',not_happy
id34023,' i didnt know what to expect since i simply needed a place to stay between getting into iah late and leaving for mexico the next am so i booked this hotel for hotwire and got a great rate--$--. however i was very impressed with the hotel once i got there. i called for transportation and only had to wait about ----- minutes for the bus to swing by. the hotel was very close to the airport and the return transportation runs every half hour which was efficient and convenient. the check in was a breeze and the late-night desk staff were especially helpful and friendly especially when i was dismayed to find the restaurant has just closed (it was --pm)--i was starving!! the desk clerk recommended an all-night diner just across the highway and my friend and i walked over--not too sketchy an area for two twenty-something girls to walk alone in late at night. the rooms were very impressive--from what i could tell reading previous tripadvisor reviews the hotel had been recently remodeled. they did a good job with the rooms--the beds were extremely comfortable and the bathroom was very clean and nice looking but the hallways are definitely still waiting for their face lift! in sum when you need a place to stay for a short time in between flights youre not really looking for anything special--just a comfortable clean place to stay. this hotel does a great job at meeting that requirement and in the morning i even noticed a nicely landscaped pool area and tennis court out back that would make the stay pleasant if you were staying a bit longer.',happy
id34024,' busy loud expensive - but it is new york so no complaints. it was a nice stay and perfectly situated close to everything.',happy
id34025,' my family spent six days there in october. we checked in and was met by jose who was very helpful in helping us navigate the massive resort. he took the time to explain the amenities and where we should park to get to our room. the pools were great for kids. my four old enjoyed the numerous pools on site. room was functional with separate living area. the only negative is hilton is policy of charging for internet in their rooms.',happy
id34026,' first we were given keys to a room that already had guests in it. this calls the hotel is security to question... then we entered a room that felt dirty and was falling to pieces. we stayed in a suite and the chair and bench had both stains and holes in it the wallpaper was coming off and the bathroom was dirty. the only plus was the location as it is right in the middle of broadway. however the only way i would return is of the place underwent a huge and much-needed renovation.',not_happy
id34027,' we stayed at the crestwood suites for one night and found a huge room including a kitchen and a seperate sitting area. the room was really big and very clean. staff at the reception was really friendly. nothing to complain about here.',happy
id34028,' this was my third time at milford plaza the first time my friend and i liked and recommended this hotel because the room and bathroom clean reservation accuracy and location. the second time we thought the new room smaller than the first time but clean and everything else was quite good. on november ---- we decided to stay at milford again first of all the good things: the beds are the best comfortable after a long day walking around the city the location is fantastic and the staff is friendly however this time we have bad things to talk about because we are not so satisfied the renewed room is much smaller than we remembered we were in three friends we could not move together at the room if one was walking through the room the other two were sit down over the beds the bathroom is much much more smaller than last year one night we didn’t have any towels we called and in some minutes they brought us them for - nights we didn’t have hot water and it was cold very cold we complained about this and the manager authorized to discount these nights which i have already received on my credit card. the water pressure is not good as i remembered it. i booked the “i love ny gift bag package apr-dec ----” but i didn’t received it ok i have remembered after i arrived back in brazil but i was expecting it. at last the construction was outside our bedroom then we couldn’t open the black-outs curtains because there are men at working there. yes we would stay at milford plaza again because his location is wonderful the rooms are clean if - people only more than - we would prefer to look for another place.',not_happy
id34029,' - reasons why this hotel is more like a holiday inn than a sheraton-hilton type hotel: #- no valet parking and when i leave i have to pack my own bags in adjacent lot. if you have a family as i do this is a pain. #- checked in on last friday of august. b',not_happy
id34030,' things started off great because we arrived early in the morning and were looking to have them watch our luggage until check-in time and they let us check in to our room right then and there. we loved the location close to everything and mere steps from lots of good restaurants. the room and bed were comfortable very quiet because there was no ac unit whirring away in the wall - it is centralized but you still have local temperature control nice. liked the aveda bath products. never checked out the cocktail reception because we stopped by the first night and there was a big lineup and we were too tired to make that much effort. having breakfast available on each floor was also a great convenience each morning. staff were very helpful and im amazed at how good the room was for the price we got. very clean and no bugs.',happy
id34031,' i have been writing and rewriting a letter to the doluce headquaters in my head and intend to get it on paper in the next day or two...i am totaly disgusted about my stay at lakeway resort. we were just about the only people in the house and our room was just as far away from the elevators as could possible be...mold in the shower in a $---+a nite hotel is just not cool. peeling paint and torn up carpet were just special touches not to mention the filty balcony. the only good thing about the san saba spa was the haircut. make up lesson was no lesson just clown face....nipped toe is still sore. every thing is charge by the minute and i didnt get near what i paid for. at check out the desk clerk had no idea about the spa package the i had booked and didnt gi ve me the credit....i had to tell him and he had a hard time understanding....still the people working were nice enough but the services were not even average.',not_happy
id34032,' the hollywood hotel is nothing like the pictures they have posted on priceline or their own website. the only thing that looked the same was the fountain but that was a disappointment because you cant even see the fountain from the front. the fountain is actually located in the back of the hotel in the parking lot. i booked the hotel for a total of four people. when i checked in i was told they were going to charge me $-- for the extra two people because when i booked the room through priceline i supposedly only reserved the room for -. the man checking me in told me that it was okay that i had four people but then only two of us would be able to have breakfast the next morning. so anyway since the breakfast was already included in the room price two out of the four of us went downstairs for breakfast the next day. a lot of people who have reviewed this hotel gave great reviews about their breakfast but truthfully it wasnt all that. beware of the omelette line! they have one person who makes one omelette at a time. we ended up waiting -- minutes for one omelette. as for the room it was picture perfect up until i really tried to get comfortable. the bed was hard had me tossing and turning all night. the sheets were white and made the room look clean but once i got onto the bed i noticed there were strands of black curly hair all over and surely they werent ours as we do not have curly hair. the room was very hot during the night time. the air vent-fan did not circulate enough air at all. we couldnt even leave the sliding door open because of the shared balcony and the fact that there wasnt even a screen to the sliding door. the hotel provided shampoo conditioner hand soap and even a shower cap. the bathroom was okay until i got into the shower. the tub is set up high so it felt like i was going to hit the ceiling while showering.',not_happy
id34033,' stayed there for one night (in town for a concert). fantastic location - the hotel backs onto beale street. - minute walk to the fedex forum. rooms are clean. staff are friendly. breakfast was a bit of a letdown for a hampton inn. overall i would stay there again.',happy
id34034,' it is such a pleasure to write about the crosby street hotel. this was our first visit and we were greeted like old friends. the csh staff start to finish is genuinely gracious welcoming and attentive. the indoor and outdoor public spaces are homey and inviting so told as the place was filled with both out -of- towners and locals. (yet another good sign) our room and view were stunning and had it not been for the city of new york i wouldnt have strayed. this hotel says i am a special place without being contrived or overly arent i swell. i love that they pull off this sensibility and do so because of the staff and sense of style throughout. we are now amongst their loyal clientele.',happy
id34035,' this hotel is great for frequent nyc business travelers. they have easy access via subway to all points. their concierge is the best ever! exec chef ed prepares incredible food! they have very nice professioal staff! highly recommended!',happy
id34036,' bedbugs found in our room. management very uncooperative. general manager refused to appear after - requests. stated they would clean all out clothes and mail them to us with shoes and suitcases being cleaned. did not clean everything. had to throw away suitcases and clothes. very unsatisfied with hotel management response-resolution. would strongly recommend not staying here!!!',not_happy
id34037,' even before i got to my room id already experienced a warm connection to the charlton inn midway staff. the shuttle came to the airport quickly and the driver was friendly. the reception i received from the check-in staff was courteous and they spent a generous amount of time showing me how to use the public rail-system to get downtown and gave me information on many sights to see. the room itself was clean updated and spacious. the continental breakfast was filling. this was my first trip to chicago and although it was too brief whether i return alone or with family i already know ill be staying at the charlton. my thanks to everyone for making my stay so pleasant!',happy
id34038,' not a bad residence innbut just not close to anything. and it is hard to find (and i know indy well) and it is easy to get lost going back to it at night. the room was cleanthe internet worked (although not the wireless) and it was quiet i had rewards points and i used them for my staybut if i had to pay to stayi would suggest either the downtown or the ne indy locations. both are near to restaurants and things to do.',not_happy
id34039,' im just piling on here but the service was impeccable. danny at the front desk and especially joel the bellman were as helpful as it gets. joel went out of his way to find out if the lbj library which is under renovation would be closed for my visit and then he set up an appointment for me with a researcher for a project i was working on. rooms are comfortable clean well-appointed. lobby is luxurious. it is everything youd want a hotel to be. my only fault would be with the unpredictable wifi connection which seemed to cut out on me frequently. downtown austin and -th street on the other hand is a little seedy for my taste. there are restaurants nearby and id hit one of them before traipsing up to -th street again looking for food.',happy
id34040,' this was a great hotel for location and convenience but we found once we got back that that a couple of our credit card numbers were stolen and used in the area the weekend we were there. the cards never left the room so hotel staff who came in took the information. so if you plan on staying here do not leave anything in your room or lock everything up. we should have known better instead of dealing with thousands of dollars of fraud on our credit cards. the general manager has not been very friendly about our problem. beside that - the location was fantastic the rooms were on the small side the free breakfast was great and the front desk staff was excellent. i enjoyed the stay until we found out we were robbed and staff not believeing us and being very unfriendly about the whole thing. it has definately put me off on this hotel - and best western all around.',not_happy
id34041,' this place spends its money where it counts-the beds are fantastic the sheets divine the pillows cloud-like...and of course the location cant be beat. but frankly that is all that recommends the place--outside of what i mentioned the rooms are rather plebeian at best. we had a street side room which was tiny and the water pressure sucked--could barely rinse my hair. the bathrooms need a make-over--they look like what they probably are--spiffied-up holiday innish. at the very least make sure that the fixtures arent falling off the wall. we had a terrible tip from front desk staff about where to go to eat so dont bother asking--they either dont know or they get a kickback--either way they are not to be trusted. we paid $--- a night including valet parking which for the location (and those sheets and bed--ahhhhh) still seemed reasonable for seattle. yes id go back--just for the sleep and location.',not_happy
id34042,' great location! great staff! clean room. comfy bed.',happy
id34043,' location is key. this is near or accessible to everything. my husband and i enjoyed this hotel. our queen room was on the small side but clean & quaint. the staff was friendly. the attached grill restaurant was a little pricey but delicious. there was no view from our room but that was okay. we could walk to so many shops & restaurants. the hotel pool is small but nice. it has an international clientele and the lobby is always crowded. trolleys cabs the square entertainment are at your front door. i would stay here again.',not_happy
id34044,' i booked this hotel because i had an early morning flight and wanted to take the shuttle to the airport the next morning. shuttle service is about the only thing good about this hotel. i had booked through hotwire for double occupancy and called the hotel to asked for - double beds rather than one king size (i was sharing with a colleague). i called the front desk - weeks before my trip and they said yes that would be fine but when i arrived at the hotel they said no. the best they could do was give me a roll-away bed. i said fine. a couple hours later when it had not yet arrived i called down to find out that they did not have roll-away beds and front desk said the best they could do was give me extra blankets. when the blankets still did not come and i called down yet again they said they did not even have any more blankets for me. they were overbooked by -- rooms and had given away all their roll away bed and blankets. the rooms were okay but definitely not -.- star as they claim to be. ive stayed at nicer - star hotels. valet service is very rude as well they hurry you along while you are trying to unload your bags.',not_happy
id34045,' dont overlook this place. we recently pre-paid for $----night which is a great deal for ny. they have other deals for as low as $----night that i saw. not bad for a hotel that would nornally run $---+-night. great location- less than - block to subway - blocks to penn station - blocks to empire state building - blocks to times sq. room was immaculate with a great bed bedding and pillows. staff was nice they have fresh cookies at certain times of the day. very quiet. the room is cozy by us standards but average by ny city standards.',happy
id34046,' while an older facility it has been fairly well kept up. the hair dryer in my room was broken an smoked when turned on clearly a fire hazard if a child were to try and use it. i reported this to the desk upon check-out and noted to them that a replacement was needed not a fix. i was charged for the safe in the room without ever using it. i noted upon check out and the charge i think was removed. although they could not give me corrected statement. but it should never have been on the bill in the first place.',not_happy
id34047,' the hotel was nice in a good location. got a smoking room which had no ash trays. left a note for the maid asking for an ash tray but still nothing. room was good but the services had some opportunities. room had some stains and cigarette burns on night stains (maybe they didnt have an ash tray either). overall a bit disappointing for the money spent. no fresh towels sink in bathroom had some pieces fall off needs a little maintenance and help in maid service department.',not_happy
id34048,' i have stay here many times and it is a hidden gem with a good central location in manhattan. i used to live in manhattan so know of what i speak.',happy
id34049,' it was my second stay at this place and it looked even better than the first time ( i wont mention the conditions during superstorm sandy but the hotel kept on working perfectly with a smaller staff). what i like are the large rooms for a good price the lively atmosphere of harlem in and outside the hotel only -- minutes walking of central park north metrolines almost next door etc... although harlem is still especially famous for its black culture an interesting mixture is arising in the neighbourhhood.',happy
id34050,' we stayed here for - nights. front desk staff were very friendly and helpful they even lent us a phone charger because we lost one of our suitcases. the area is very good for restaurants and shopping. our room deal incuded breakfast. we were delighted with the quality of the breakfast and the waiter was very friendly. the only complaint we had was the shower wasnt very powerful. other than that we would recommend this hotel.',happy
id34051,' we stayed for a night in april ----. easy to get to off mass pike. this kind of place is normally out of my price range but we went for it and i am glad we did. the room is nothing much to speak of. this is to be expected at the entry level. however the beds were exceptionally comfortable. also virtually no light leakage. this ensured great sleep for us. that is worth paying for. robes were nice and room was clean the lobby is nice. warm and welcoming. didnt eat at restaurant. what really sets this place apart is the fine friendly service. staff here seemed genuinely friendly and ready to help with anything. i think that (other than the cost of doing business in such a location) is a lodging value worth paying for. the concierge was exceptionally helpful even over the phone and got us a reservation at atlantic fish (oh god. so good) on short notice. parking as with all city venues is stiff but they extend it for free unit -pm even after you have checked out. if i find myself heading back to boston ill be looking into staying here again.',happy
id34052,' everything about this hotel is wonderful! the rooms are clean and a good size. very safe and welcoming. the hotel has breakfast and hour throughout the week. it really cut down on the cost of buying food. the location cant be beat. it feels a little out of the way and sketch at first...but it totally isnt. i would live here if i could :) the staff were so incredibly nice and helpful. made me feel welcome and right at home.',happy
id34053,' we lodged in this cute nifty designed clean and fair-priced hotel during our --day trip to nyc. we booked a standard double and were upgraded to an air-conditioned deluxe double situated at the calm roofside of the old brownhouse (only a little noise from the close-by breakfast room in the morning). the staff is very very friendly and helpful (thank you all so much!!!). they gave us a lot of good hints to discover manhattan particulary the mpd neighborhood with its good restaurants the stunning highline park. even they cared about the celiac disease of one of us. we had nice conversations about music and concerts in nyc; they really know what theyre talking about! the hotel is perfect situated in a trendy secure nighbourhood between downtown and midtown manhattan and very close to the metrostation (lines a c e). nearby youll find a lot of good restaurants bars clubs and shops. the breakfast served in a small but cozy breakfast room or in the chilly courtgarden is quite continental (muesli fresh fruits yoghurt nespresso-coffee) with some tasty american tidbits (bagles muffins etc.). perfect! all in all it really was a pleasure to stay in this carefully and affectionate managed hotel!',happy
id34054,' stayed - nights. had a room in circular tower facing highway rather than town lake. room was small poorly lit with a view of parking garage and passing traffic. bathroom was really tiny old smelly shower curtains. courtesy coffee machine somewhat oddly placed next to sink. a-c was effective in eliminating traffic noise by loud humming. furniture rather run down. went to restaurant for breakfast not recommended: staff unfriendly service extremely slow got egg over easy rather than sunny side up after -- min of waiting potatoes smelled of old fat. found out about free-of-charge hotel van to downtown and airport only towards end of stay. front desk people were ok. got nice free breakfast including apple when departing at -:-- a.m. location odd it is a -- min walk to downtown but not a pleasant one next to highway. better get a hotel in area between -nd and -th east streets.',not_happy
id34055,' i sure wish i did not book a hotel from priceline (especially using their name-your-own-price option) the few dollars we saved were just not worth it… - nights of nightmare april - - --! (nope priceline wont entertain any complaints or hotel replacement.) -. the first thing that greeted us when we entered the room was a big cigarette burn hole on the curtain. after informing priceline and the hotel about that glaring hole they did not replaced the curtain - not even till the day we left – - nights later. and this is a smoke-free hotel! that is just the beginning of more lousy things to come from this --star hotel! -. the mini-bar (fridge) looks as ugly as the cabinet that housed it - and it does not work. i was informed by their staff that all the mini-fridges in all their rooms do not work! (mind you this is supposed to be a --star world-famous hotel chain with a rack rate of us$--- and up + tax per night !) -. everything in the room looks dated because they are very old. the furniture and doors are full of scratches! and if you are expecting westin-type of beds you would be extremely disappointed. to be fair the beds are fine - if it is a motel -. their pillows must be the smallest pillows available in the hotel industry! -. the tv is at least -- years old! i know this for a fact as i bought my first flat-screen sony wega tv when it was introduced around the mid---s - yes the tv in my room is of a much older generation with curved screen! (but at their lobby they have - new-looking huge plasma tvs. talk about misleading ads.) -. no free wireless net access. not even in the lobby. -. worst of all? the do not always tell you when your packages arrive! youll have to check with them daily. they actually told me that i have no packages when i had -. yes it happened to me – twice in my short stay! -. to be fair the ventilation fan in the bathroom works really well ditto that for their rain shower. -. the following wont apply to you if you dont mind drinking tap water or paying us$- per --- ml bottle of water and if you dont mind taking a cab to almost everywhere as the closest subway station is about - to - blocks away. nearest grocery store: -- minutes walk or us$- + tip cab fare away. coming back will be uphill all the way. (the buses that stop near the hotel and run frequently stop running at -.-- p.m.) the westin just opposite this hotel offers their guest free shuttle to many places. to add insult to injury there are many other better hotels you can stay for less! and those hotels dont fool you by calling themselves a --star establishment.',not_happy
id34056,' prime location as it allowed us to forgo a rental car and walk everywhere - pike place market monorail to space needle etc. also the city currently offers a free bus ride zone all around the hotel so that was another bonus! decent views of the water (note that they were partially obscured by the other buildings) and typical amenities.',happy
id34057,' marriott courtyard in la on olympic was excellent. staff was so attentive and pleasant. rooms were meticulously cleaned free continental breakfast was great and having a a free business computer pod area was an unexpected but welcomed surprise! well be back and thanks for such great service.',happy
id34058,' we stayed at the alexis this weekend and it was lovely. the lobby was very pretty and the bar staff was super! our room was gorgeous overlooking busy -st avenue(made for great people watching)! the giant king size bed was so comfy i could have slept all day. the location could not have been better! you are basically steps to the waterfront and just blocks from the market and pioneer square! i loved this place however it was unfortunate that we were charged for making a local telephone call(literally called - blocks away). also we were charged an extra $---.-- which was not shown on my receipt but did appear on my bank statement. i called the alexis to inquire and was told that it was an authorization fee that would be reimbursed in a couple of days. other than that this place is truly beautifull!',happy
id34059,' our family flew in from maui on a red-eye flight. we were all exhausted hungry and anxious to find a quiet place to rest! when we asked if we could gave an extra early check in at -- am we were told absolutely! in addition we were offered a hot breakfast and they kept a fully stocked breakfast available until we were all completely satisfied!! we received a room with - yes - very comfortable pillow top beds with down pillows and total peace and quiet! we slept like rocks and we woke refreshed! we found many delicious restaurants such as cheesecake factory macaroni grill pf changs red lobster etc just minutes away. we went to the otay mesa mall for great shopping. the next day we went to the perfect game baseball showcase and then to play in san diego on the beach which was only -- min away. we even got a late check out! everything looked brand new and was immaculate including the in- room frig microwave-- even landscaping! i have stayed in many upscale hiltons hyatts wyndhams sheratons omnis and ritz carlton hotels. our family has never been treated with such amazing customer service! we felt like royalty! we highly recommend staying here!',happy
id34060,' omg as i was writing another review earlier today i was thinking to myself what was the name of that super gorgeous boutiquey hotel i staid in in nyc back in ----? i wanted to write a review about this forever... finally someone was reviewing it on the homepage of tripadvisor.. talk about serendipity :) this hotel is perfectly located and is just adorable.. the bed was luscioius and soooooo comfortable. the room from what i remember years back was just gorgeous. the staff there is also equally amazing. one night i came home smashed drunk ... ya i know i know but eh it happens lol... they were so kind show me back to my room and make sure i was ok. the next morning i had pre-ordered breakfast and the room service person left a note on my door saying that they know i had a hard night last night and my breakfast would be ready when i am. how amazing was that right? ugh i miss this place....',happy
id34061,' trendy great rooms close to everything fun to stay in love the adjustable bed the muffins in the morning are divine the wi-fi is not only fast but free. this is my second stay here and i have loved it both times. my daughter was addicted to the free coffee machine in the galley - apparently it makes brilliant coffee! and i didnt think the walk to times square was long at all. we went a different route each time and saw some great stuff. the port authority is really close meaning you have easy access to the subways and can get anywhere and everywhere quickly and easily. there are always taxis out the front and there are a few buses that run right past (either down --th of --nd) so you have easy public transport to anywhere you want to go. get a metrocard and do it like a true new yorker! (and i accidentally clicked on the review for a pool....but there isnt a pool. sorry!)',happy
id34062,' beautiful newly redecorated rooms. staff were fantastic hotel was spectacular. it was a little far away but manageable on subway a block away and on a central line. we found this a great experience.',happy
id34063,' my family and i (party of -) spent a ---day vacation in san diego and stayed at the bayside inn thru christmas. overall we do recommend this bw hotel if you’re looking for a central non-fancy but tidy and moderately priced accommodation. first of all the location is quite perfect: --- w. ash st. is quickly to reach from the airport in a less than -- minutes drive (hotel shuttle). it’s a seemingly quiet quarter with banks office and apartment buildings around so especially on holidays this is a pleasant spot to stay. from here it’s just a few minutes walk to the harbour or little italy. since we don’t mind walking at all the ----- minutes walk it takes to get to the central downtown area (e.g. horton plaza mall) and the gaslamp district was absolutely convenient. the rooms are nice and clean not very big and a partly aged though. make sure to ask for a room with harbour view on the upper floors it’s worth it! balcony is just enough to step out and perhaps not recommended for people with high anxiety. bathroom was fine; fresh towels every day of course. internet worked just fine on our laptops: you’ll get a password for your w-lan connection at the front desk. the tv set appeared to be visibly aged and the picture was clearly not “state-of-the-art”. anyway who cares about tv while travelling? well the walls in such hotels are certainly not soundproof so whenever there is just a little party at your next-door neighbour’s room or even loud talk you will definitely know about. yet this is more about common sense than a subject to complain i guess. do not bother to use the coffeemaker unless you’re really desperate… have breakfast at some nice coffee shop in nearby little italy or at else breakfast place like e.g. the living room café in old town (awesome!). however the breakfast served at the on-site “bayside grill” should not be more than an emergency option: been there - out of -- days – the service is busy to slightly rude; the coffee is bad the food is “basic” both in terms of variety and taste. been there in fact also once for a late dinner which was just about tolerable. btw for a nearby dinner alternative choose karl strauss breweries instead – very nice – good food great beer in a - minutes walking distance. the staff at bayside inn was being mostly friendly and helpful. once or twice the room had not been cleaned until afternoon but the maids then hurried to catch up with it after notification. didn’t use the tiny pool or the tub; it seemed deserted all the time and it’s obviously only being there for people with little kids and- or who can’t live without one. be aware that the --deck garage is rather cramped and well frequented: sometimes there might be no spot available if you return late night and with suvs you probably have no fun either but those people driving these should blame themselves anyway. while planning the trip we also checked several of the places at hotel circle but as we accidentally drove by at some of the considered places we noticed that hotel circle is not only quite a hike from downtown but indeed noisy like several users point out truthfully. some of the comparable mid-prize hotels there at least appeared not at all inviting from the outside. thus we found we made the right decision with the decent bw bayside. and in my opinion downtown is the better choice to stay in san diego. ps: unlike another user reported we did not encounter any homeless people around the premises at neither day nor nighttime – maybe they were on vacation too ;->',happy
id34064,' i stayed here for a conference. the place is large and has plenty to offer. some of the workout equipment was not funtioning which was surprising as i felt liek the same pieces were out of operation when i was there last week. i stayed in the older part of the hotel and did not have hot water a couple mornings for showers (at least for -- minutes and then it typically came on)',not_happy
id34065,' fabulous hotel in hell is kitchen. ok location (fine for us with a show to go to a pier -- round the corner and -- minutes walk to times square) - nice reception amazing rooftop bar huge bathroom (we were in room --- friends in ---- and ----). expensive drinks but to be expected. huge comfy bed aveda products in the bathroom free wifi (bug plus!). overall a great place to be - we will be back! we loved the dressing gowns (-bathrobes) in animal print. much fun! by the way you cannot visit nyc without going to hogs and heifers. such a great place.',happy
id34066,' i had no choice but to stay because i booked a trip to this area for a convention at the last minute. huge mistake. this place is nothing like it is website shows it is: http:--www.daysinncolumbus.com-html-location.html this is totally totally false advertising! the bathroom light didnt work. the tv stations when dark after midnight. the carpets and walls were dirty and im pretty sure they didnt change the sheets only flipped them over and put them back on. yuck! my skin is still crawling.',not_happy
id34067,' myself and two friends recently enjoyed a weekend getaway in chicago. we would highly recommend the courtyard. the staff was absolutely friendly and very helpful. the location to michigan avenue was perfect.',happy
id34068,' we stayed there for four nights ( nov -- - -- ) and had a great experience throughout our stay there. we chose to stay here because of its central location for our sporting event shopping and sightseeing needs. if you have ever stayed in a newer homewood suites this one will not disappoint you. abundant free parking hdtv friendly and accomodating staff nice hot tub and a very warm heated pool for the winter months. the property was clean and well maintained. in addition to all that homewood suites offer i would recommend this place to anyone staying in this area of phoenix.',happy
id34069,' arrived at the hotel waited patiently as the one desk person was checking in another guest. then was kindly cut by the bellman with another guest. i was a little perturbed and expressed my feeling ever so lightly with a i thought i was next? . to my amazement a simple sorry and another wait in line for the one desk. granted i arrived at the hotel at -:--pm. is that a peak checkin time? gets better... no double beds as requested... but they do have a suite for $--- extra. oh well with a family of four why not. we get in the one elevator that is claustrophobic as the other elevator hardly ever came while we were there... but we arrived in the room and there is a bedroom with one king bed and a pullout sofa. a lot of closet space and a nice sized bathroom... hold on this is a handicapped room with no bathtub. thank you for telling me that... overall. as you can see not a great experience. this is a boutique hotel that feels like a converted brownstone. not worth the price. better to stay at the marriott right across the street for less. they also charge $-- for parking.... no thanks... for the price i paid you would think this would be a four or five star hotel... wait a minute it is... mould have fooled me... so not happy with the stay for the price and comfort. i dont know what the others think but honestly folks. it only takes one bad experience. i travel a lot and this was probably the worst service for a top end hotel. read on if you want for dining. had breakfast at x hale which is their only restaurant. got there at -am and was seated promptly. that is where it ends. three separate people came by and asked for coffee and finally after the fourth person got my first cup. finally placed the order and food came late as expected. so during the course of the meal we saw the waiter once when we sat once for the food and another for the bill. no refill on coffee... we couldnt find him.',not_happy
id34070,' a friend and i were visiting d.c. for a couple of days and i chose stay at the normandy inn. having been there several years ago i already knew it was convenient to the dupont metro stop and in a very safe neighborhood. from the moment we walked in our experience was a most pleasant one. the staff was most cordial and inviting. the ambience was very welcoming and comfortable with a contemporary european flare. the desk attendant presented hot moist hand towels to allow us to warm our very cold hands and face. our room had been updated - new marble bathroom and most importantly very clean. the bed was perfect and the bed linens were very clean. my favorite perk was the espresso machine with white china demitasse cups - saucers. the hotel wireless worked flawlessly a delicious breakfast buffet was served every morning. i was able to park in the hotel garage for --.-- each night definitely a bargain in d.c. they have a sister hotel just down the street which is used for overflow parking when the normandy is garage is full. if you are looking for a hotel very close to dupont circle the normandy is ideal. check out their website and sign up for their emails a great way to keep track of the special rates packages etc. value-wise it is definitely worth the money.',happy
id34071,' after reading the previous reviews this hotel has gotten a lot better. i have stayed there over the weekend twice and have had good service and a nice room. the staff was very courteous and even gave me a discount on a smoking room when there was no non-smoking rooms available. the air conditioners still leave something to be desired but the king suite was great. very convenient to i--- but getting in and out of the hotel parking lot is a chore due to the heavy amount of traffic.',not_happy
id34072,' post hurricane sandy i went on a business trip and stayed at the residence inn. when i left home in new jersey the power was out and there were long lines at the few open gas stations. when i arrived at the residence inn the staff was welcoming and kind. the suite was spotless. throughout my stay the entire staff seemed to bend over backwards to ensure that i had a great experience in fact i felt a little like eloise in the plaza. i would highly recommend this hotel and i am truly grateful for the safe clean and luxurious harbor it provided me in this storm. with the morning breakfast and evening hour it was also great value.',happy
id34073,' my friends and i stayed here for a long weekend -- we booked three rooms total. overall the hotel was spacious and clean with a friendly and attentive staff. their lobby features padded rocking chairs and several huge chess-checkers tables. this sheraton is clearly a convention-friendly hotel judging by all of the long hallways and conference rooms -- the downside of which is the long walk between the lobby and your room -- youll have to take two different elevators in the process too. pros: several great bar-restaurants attached (yard house --mix and katie mullen is) plus a peet is coffee large clean rooms w- irons blow-dryers armchairs and ottomans free workstations w- printers and internet access in the lobby great views of downtown denver from the tower rooms the free --th street free mallride shuttles are literally right outside the front door cons: no mini-bar-fridge in the room no fan in the bathroom no free wifi in the room one of the rooms was always too hot regardless of how we set the thermostat you have to take two elevators and a long corridor to get from the lobby to your room',happy
id34074,' i booked this through my company travel agent as i was in the usa for a business trip. lax was just a stopover so i checked in about --pm at night and -am in the morning. for the rate that my company got me it was quite value for money and reasonable. this is an airport hotel so once you have checked in the sheraton gateway is like any other chain hotel. i suppose i expected more personality and more atmosphere but perhaps it was my expectations that needed to be managed as this is really just an airport hotel. in addition it was surprising however that my corporate rate didnt include breakfast esp when i turned up in the morning at the restaurant expecting everything to have been paid for already. the pick up from the airport to the hotel and return was efficient and the wait shouldnt take more than -- minutes. you have to pay for wi-fi and internet access to your room. i dont really see any differentiation factors between this hotel and any other standard hotel. but for the price that i got it was fine. if i were at the airport area i might consider staying here again.',not_happy
id34075,' we enjoyed this hotel. it is beautifully decorated and elegant and in a great location close to restaurants shopping fenway park and berklee college of music. it is a bit pricey though but that is to be expected in a city location.',happy
id34076,' having taken the queen mary - from southampton to new york we decided to take the amtrak down to washington dc for a few days to take in the sights. when-ever we are in north america we try and stay in a fairmont hotel and the washington did not dissapoint the service was first class the rooms were spotless roomey with every comfort imaginable the restaurant and lounge areas were spacious with beautiful decor this is the -th fairmont we have had the pleasure to stay in and it is right up there at the top. washington is a fantastic city to visit and one of the cleanest too. even the -.- registered earthquake could not spoil our clorious lunch in george town. if you are looking for that something special hotel the fairmont washington will not dissapoint.',happy
id34077,' i stayed there two nights for new years eve payed - star fee got two star service door men and luggage delivery guy apparently was smoking good stuff......i gave my room number to him twice..after -- minutes waiting; no delivery...... i had to walk downstairs (since check in at -th floor wont help) found my bag and delivered it up stairs by myself since i couldnt trust them.......when i complained; they were trying to buy me a beer.... i think that is the only courtesy service you get when they drop the ball.....fire alarm went off twice at - am new years eve due to an stupid issue...guests were freaking out ....elevators were almost shot down... they kept their party keep going.....thanks god it was not a real fire otherwise we all would be fried.....bottom line if you are looking for a professional upscale place to stay this is not your place....but if youre trying to celebrate your --st birthday; pass out drunk loud and dont care about others and have lots of money...go ahead you might like it....i would never go back and wont ever recommend it either to my enemy....',not_happy
id34078,' the hotel wasnt bad. it was cheap and in a great location. the front desk staff where helpful and my stay was great. all the bad rewies ignore them as you have to remember it is a fraction of the price of hotels close by.',happy
id34079,' we got a very good deal on staying here through a site like priceline and were really with the place. such great service from the start and right throughout our - night - day stay there. the staff even wrote down bus directions for us to get to alderwood mall etc. the room and bathroom was clean and comfortable and really felt like luxury. location was perfect. just a short walk to everything seattle has to offer... the only qualm we had with the place is room service. our breakfast was late and pretty much cold when it arrived. they did however call to let us know if would be late and that there had been a problem in the kitchen.',happy
id34080,' my husband and i stayed at this hotel two weeks ago. we were en route to british columbia and decided to spend - nights in seattle. we were booked at another privately owned boutique hotel close by which appeared to be nice on its website but when i realized the four seasons was only $-- more night i immediately canceled that reservation and booked with the four seasons and was very glad i did. we arrived late around -- pm but we were still on ny time and it was - am for us. we were very tired and were thrilled at how comfy the beds were and loved the delicious pizza we ordered from room service. the rooms-bathrooms were lovely but much smaller than the four seasons in nyc (the one in nyc is about $--- more a night also so i guess you get what you pay for). we loved the tv embedded into the bathroom mirror..very nice unexpected touch. we had breakfast at art and the lemon ricotta pancakes were to die for ( i have also had these at the nyc location but they were even better here). if you are going to seattle and thought this hotel would be out of your price range check it out anyway. we got a great rate would definitely stay here again. the location is perfect!',happy
id34081,' i stayed at the willard intercontinental in dc for one night-two days this summer on a business trip. i chose this hotel because it was basically located across from the ronald reagan conference center where i had business. they were able to let me check in way early which was awesome and it is located within walking distance to quite a few site-seeing-touristy things so i was able to spend some of my free time as a tourist. all of my dealings with the staff were great from check in to storing and then retrieving my bag upon checkout on my -nd day. the room was very comfortable clean and quiet and i have to admit very large and spacious for a standard king hotel room these days. i would totally stay here again if visiting dc for either leisure or business again.',happy
id34082,' overall nice hotel - clean and updated rooms. love the robes they have in the rooms - soft and comfy. comfortable room. we had a room in the back of the hotel so the view was of their courtyard. it was quiet at least. only one elevator but two sets of stairs. we were on the -th floor so going down was no problem (although staircases are old and narrow). going up was a challenge unless you are in shape. we did not have too many problems waiting for their elevator. good location - near bus routes and cable cars. not good if you have a car. you can wait for almost - hours for the valet service to get you your car so you really have to plan ahead when ordering your car! if you dont have to drive the hotel is not a bad option.',not_happy
id34083,' we stayed just one night before our flight home. the room was clean and comfortable. the free evening drinks was very good same with breakfast.',not_happy
id34084,' we stayed here for three nights and enjoyed every minute of it. the room was fantastic with everything you could ask for including a flatscreen tv. there might be hotels that are closer to attractions but this hotel was great because the red line subway stop at grand is right under it. you can get to the field museum shedd aquarium adler planetarium wrigley field etc. just by using the red line. the hotel also has a pool on the --th floor that looks out onto chicago. the restaurant is good although we only ate there once. when we come back to chicago this is the hotel im going to get.',happy
id34085,' after having booked a - night stay through hotwire and then reading the reviews on here about noise issues i called right away to make sure i had a quiet room. i was extremely anxious and nervous about what it would be like once we got there. all i can say is my fears were unwarranted. we arrived around -pm and from the moment we entered the lobby we were treated first class all the way. the room was small but really sharp and sophisticated with a european feel. there is complimentary wine served in the lobby and we were able to take advantage of the hour specials in the bar next door. (amazing stuffed dates!!!) later on my partner and i asked for directions to a nearby dessert restaurant with the intention of walking. we were told we would be driven in the hotel is courtesy shuttle which is a black escalade. wow. again first class. that night i realized id forgotten to bring along toothpaste. i called down to the front desk and within - minutes i was brushing my teeth. we stayed two nights thursday & friday night and i will say it was noisy in our hallway on friday night but not so much to complain about. also we had to strain to hear anything from the clubs. we stayed on an outside room on the -th floor. id highly suggest you request a quieter room if you plan on relaxing as we did. overall an amazing stay and an absolutely amazing deal!! only major complaint i can say is parking but we decided to park our car around balboa park and just leave it there sticking to the downtown area for our stay. not a bad idea to consider and if you need to get anywhere ask for the courtesy escalade to drive you!! :p',happy
id34086,' a typical airport hotel nothing fantastic but moves up a few notches for its location. it is nice not being beholden to the shuttle but saying that it seemed to be easily available here. for parking for a week and a room for the night the price was $--- which seemed reasonable for the area. didnt eat or use pool or gym but all looked serviceable.',not_happy
id34087,' my - day trip turned into a - day trip due to snafus and hurricanes leaving me unprepared for a longer stay. while i am sure this is a fairly regular occurrence for the hotel staff it was not anything id dealt with before. i needed prescriptions that i didnt have with me and i didnt know the area or have my own transportation. one gentleman in particular was extremely kind in finding me a pharmacy who would deliver getting my room and internet connection extended and making sure all my questions were answered. the front desk told me about the area shuttle that took me around to various sightseeing places and the housekeeping staff stocked me up on extra coffee. the room was beautiful the interior of the hotel was also beautiful. i had lunch there one day the regional food was very very good (albeit pricey). for $- a day a local shuttle took me to many of the area sights. the only negative that i had was that there was concrete as far as the eye could see. no plants nothing alive. but that is more a reflection on the area (attached to terminal c of the airport) than the hotel itself. it was a great place to get marooned in.',happy
id34088,' stayed for - nights with two young children. i had a - bedroom suite garden room. kids slept in pull out couch. rooms are clean not perfect as there is a bit of age and wear and tear. the problem is that the level of accommodation does not match the price. the kitchenette is in the room have a small refrigerator and microwave and absolutely nothing else. not a single plate spoon or paper towel. thank goodness room service prices are reasonable but with a rather limited menu. no place for - people to sit down and eat food. i was an off-season guest which meant poolside service grill and bar were all closed. main pool is heated smaller pools near rooms have heated hot tubs which my family enjoyed. nice seaside dining option but the area immediately outside the resort is an industrial concrete jungle with limited dining options. $-- a day for internet. my family enjoyed our stay but in the end felt the price did not match the level accommodations. we used it as a launching pad for legoland and san diego zoo for kids.',not_happy
id34089,' my husband & i had an overnight layover in phoenix and spent only about - hours in the radisson but i have to say i was very impressed! i travel often so im a bit of a hotel snob. we booked the radisson based on the proximity to the airport the airport shuttle and the rate. i havent stayed in a radisson in many years and can honestly say i wasnt expecting anything extraordinary. i was pleasantly surprised! we arrived late (almost midnight). the airport shuttle didnt take long to pick us up. the check-in process was very fast & paperless! our room was spacious the bed was really comfortable (a sleep number bed) and there was great water pressure in the shower. we couldnt ask for anything more for our - hour stay. we will definitely keep radisson in mind for our next hotel stay.',happy
id34090,' this hotel opened about a year ago. we stayed a weekend with our extended family of age ---ish adults. on the positive side the location is great for downtown austin restaurants and a short cab to any ut events. and the fitness center-spa was very clean and roomy. there were way too may negatives. the atmosphere is waaaay hip and very different from its competition (four seasons at&t hotel). if you are young and can afford it this is your place. on our saturday night the entire first floor area (actually several smaller rooms breaking up the lobby) was jam-packed like a fraternity party so we just went to the four seasons lobby bar to relax. no way they were hotel guests. also the occupy austin folks are camped a block away and we saw some of their crowd inside the hotel several times during our stay. very unnerving to say the least and frankly doesnt say much for hotel security. i guess that is what they mean by whatever-whenever??? the driveway area is way too small for texas-sized families and their luggage and vehicles. just kind of starts your stay off on the wrong foot when you cant even get in at the end of your drive. our acura shuttle driver had no idea how to get to the bass performace hall and got lost in downtown austin. no problem; it was only a college graduation we were going to!! to top it off our room had a horrible stain by the front door. not sure what the maid was thinking about that one. in fairness we did not request to relocate but given the rest of the experience im not sure it would have mattered. i am a long-time starwood member and am sorry to say i will not stay again.',not_happy
id34091,' the hotel provided a warm and comfortable refuge with all of the necessary amenities until we were able to continue our trip to washington dc',happy
id34092,' the room was nice spacious and clean. the bed was amazingly soft. we interacted with the valet and front desk mostly - extremely nice and helpful. for a business hotel in downtown area it was ideal.',happy
id34093,' this hotel has to be experienced from the outside it does not look like much but once you get inside you start to realize that looks can be deceiving. we stayed in a corner room man this room was bigger than some apartments. the breakfast was good but the weekend managers reception could use some hot food items other than that there is a deli less than --- feet from the exit a starbucks and a seafood restaurant on premises. the train is very close as well.',happy
id34094,' i knew it was a low budget hotel but someones are good despite being economical..this one no. the only positive thing is that the room was nice and it was always clean. but the rest...uffff...the location is good but at night it is full of people who live in the street and are walking around...a bit scary. the front desk of the hotel is a disaster they dont care about nothing...they even could forget to wake you up although you has asked for. the elevator works awful. the breakfast is bad and there is no room for everybody at that moment in the lobby of the hotel. the paintings in the room or in the alleys are....tremendous!!! i do not recommend it.',not_happy
id34095,' it is truly sad the hotel has nice amenities free breakfast great quite location off of m street. being able to walk to all of the restaurants shops and clubs in georgetown is great. when i called the internet company that provides service to the hotel about the latency they informed me that there were -- other users at -pm and that none were abusing the internet so they could not be kicked off even if they were streaming netflix movies or downloading multi-gigabyte files. it took me -- minutes to download a -- mb spreadsheet file from our office server. this normally takes about -- seconds at my house on my dsl circuit. if you need to use the internet for business while staying in dc do not stay here !!',not_happy
id34096,' before checking into this hotel i took the time to read the reviews. there really wasnt any current review is. the hotel just finished remodeling and they are still in the process of making the hotel even better. i found the room to be clean. this hotel is located near baptist hospital and it is very safe. baptist owns a lot of clinic is surrounding this hotel and so they have their own security that drives around all the time checking on things and keeping things safe. it is not in a bad area what so ever!! the room was clean and smelled great. we normally stay at homewood suites in germantown tn down the road but they were booked up while we were here. i would be more then to recommend this hotel to family or friends. hilton has a ---% policy. if for any reason you are not and they staff can not fix it and make it better then your room is free.',happy
id34097,' this review is about the restaurant associated with the hotel. it is called blue and has beautiful decor but awful highly overpriced food and very inexperienced staff. the pork loin was tough as nails and the portion was very small for the price. the prices for an entree ranged around $-- and that did not include butter and rolls or anything else. i would love to review it under restaurants but so far no one has bothered and it is not listed. on top of the bad food the table next to us had the manager sitting there training a new staff by having her sit and listen to him go on and on and on in a loud voice about customer satisfaction. he was totally oblivious to us the customers having to listed to him while we were trying to chew through our $-- pork loin entree.',not_happy
id34098,' this hotel was fabulous! it was centrally located clean and the service at the hotel was second to none! we arrived at the hotel in the morning well before check-in time. the staff was quick to take our bags to storage and ushered us into the hot breakfast buffet area to have a quick bite to eat before heading out to start our adventure. we felt very welcomed at this hotel and in this city. the staff were efficient friendly and courteous. when we needed anything it was delivered quickly and with a smile! we really enjoyed the breakfasts each morning and appreciated the variety of foods that were available to us. we were so grateful for the unlimited ---hour coffee and tea kiosk in the lobby. the fresh cookies and coffee in the afternoon gave us the little break that we needed each day! we are already planning our next trip to nyc and the hampton inn will be our place to stay! thanks so much for the wonderful time!',happy
id34099,' we were forced to stay at the microtel as our connection back to vegas was cancelled when we arrived back in the states. myself my husband and my - teenagers would have rather slept on the floor at the airport rather then subject ourselves to the filth we encountered. we didnt unpack we slept fully clothed even keeping our shoes on. we got out on the very first shuttle. we would have went back to the airport that night but there was no more shuttle service. truly we were trapped. the staff was extremely unpleasent and didnt want to here anything we had to say about the condition of the room. probably my biggest concern was that as i pulled the spread off the bed we discovered somthing resembling old dryed blood dripping down the boxspring shredded curtains cig burns all over. (supposedly we has the last room smoking was all they had) filth and stench. very unsavory characters in and out all night.',not_happy
id34100,' nice hotel but very small lobby area. baths are small too. the restaurant is not that great either.',not_happy
id34101,' when i arrived on jan. --th the front desk was clearly struggling. the was a high influx of visitors due to the snowstorm cutting power and cancelling flights. it took me nearly -- minutes to get checked in. once i was finally checked in my room keys wouldnt work. it took - attempts to finally get into our room and each time i had to wait in line again. exhausted we decided to just stay in our room and order from the restaurant. we tried to call twice but nobody picked up. red flag #-. my wife walked over to assess the scene. it was chaotic at best. there was a total of - wait staff serving the entire restaurant and bar. there appeared to be a manager present apologizing to tables for the wait. however they didnt appear to actually be doing anything to help any customers. my wife placed an order because at this point it was getting to late to go anywhere else. it took almost an hour to get our food which was cold and basically inedible. on saturday our keys quit working and had to be re-keyed to work because the clerk from the night before forgot to set them for our entire stay. again i was forced to wait in line for nearly -- minutes just waiting to try and get back into my room. the clerk took multiple calls and assisted the callers while i waited in line with two other people. basic customer service principles were just non-existent. the one and only example of good service provided by the operational staff came from kaisa at checkout. after i told her about our stay she offered a refund of our first night which i appreciated and accepted. if it wasnt for her i would have rated the overall score at terrible. yeah it was clean and the rooms were pretty basic. i guess if all we were looking for was power heat and a hot shower then that is what we got. best western had an incredible opportunity to turn a really rough day into a pleasant evening and failed to deliver. if it were my hotel i would fire whoever was supposed to be in charge of the fiasco taking place on friday night.',not_happy
id34102,' the hotel looked really nice but the room with two beds felt like a closet with no room to move around not even enough room to put your luggage down comfortably. the closet was tiny and not practical. the tv was so close to the bed that it hurt the eyes. the air conditioning was so close to one of the beds it was very disturbing during the night. the view of the court was dark and dingy. the overall value for this hotel was poor perhaps the suites are worth while. i would not recommend staying in this hotel if you are travelling with older kids and require a bigger room.',not_happy
id34103,' chose this location because of its location. it’s about -- minutes from downtown san antonio just far enough away that my daughter and her family felt that they had actually gone away for a long weekend when it was really a stay-cation of sorts for them. access to the major highways (loop ---- loop --- and hwy ---)was quick and easy. the property is laid out very nicely the buildings aren’t right on top of each other. check in was very efficient. we were assigned a unit in the persimmon bldg. on the top floor. the view was beautiful. we had a -bedroom unit. lots of space for the - of us. the bathroom what can i say i’d love to have that bathroom in my own home!! there are dual vanities and a large jetted tub. the tub is book-ended by frosted ripple glass enclosures…one is the toilet and the other is the large shower. we had a difficult time getting my grandson out of the tub he thought it was his private swimming pool. the kitchen is fully stocked with service for six including pots’n pans bakeware blender microwave toaster the oven is a convection over and they even remembered a pizza cutter. we brought in take out from rudy’s b-b-que and papa murphy’s take n bake pizza but it was very nice to be able to use real dinnerware instead of paper plates. the pool area is wonderful. heated to a comfortable temp. my grandson had a blast. his words were i didnt know a pool could have it is own house can we live here? we can’t wait to come back in the warmer months to be able to use the outdoor portion and the slides. all in all we were very pleased with the property. we were not hounded to do the timeshare schpeil as some have mentioned. would we come back?? you betcha!',happy
id34104,' we stayed here one night because our flight out of san diego was cancelled and we re-booked for the next day. i got a fabulous last-minute rate on a beautiful very comfortable room overlooking the coronado bridge. gorgeous view! the staff was very friendly and accomodating & the bed was exceptionally comfortable. the concierge helped us book a harbor dinner cruise and gave us a discount coupon for the hotel sports bar for lunch so we ended up with a unexpected romantic relaxing extra day of vacation! we would definitely stay at this hotel again.',happy
id34105,' the hotel is on the outskirt of downtown (or at least seems that way). we did have a nice view of downtown phoenix from our room. we were originally assigned to the frida kahlo room on -th floor (i think) but the room was not cleaned when we got there (ugh). we were then assigned to the -th floor - the sargent room. there is limited parking so if you come back late you would have to park across away behind the adult bookstore. i was disappointed in the limited amenities provided no restaurant nearby or coffee in the room. the hotel is also working on one of its floor. it just felt more like a - star hotel than a - star one. im glad i only stayed for one night before heading out to sedona.',not_happy
id34106,' brilliant stay was upgraded to executive suite at front desk on checkin as it was our honeymoon. tasteful decoration spacious room great bar with complementary red wine had a really good burger here of all things! would recommend to any couple visiting sf as the central location is brilliant.',happy
id34107,' we are big fans of the london west hollywood and have been waiting for the chance to try the new york location since the style of the décor is very similar. we were not disappointed and overall enjoyed our stay at this all suite hotel. our suite consisted of two average sized rooms. the living room had a hardwood floor and a curved couch tucked into a bay window. also in the room was a large desk designed for work and a funky looking rocking chair. french doors opened to the carpeted bedroom area which had a storage bench at the end of the bed but no additional furniture. both rooms had a soft blue palette and the overall look was soothing contemporary elegance. nice and cool looking lighting also enhanced the rooms. a closet area outside the bathroom provided a fair amount of drawer and storage space. the all white waterworks bathroom was very nice with separate shower and tub. we had a small view of a sliver of central park including most of the famed apartment buildings that line it’s west side. the room was in very good shape with no stains or worn spots. a standout amenity of this hotel is the very nice gym. there is a full circuit of workout equipment and an ample amount of cardio machines. the room was a good size with windows on two sides. the room was also very high end looking with light colored wood paneled walls attractive lighting and was in pristine condition. we did not eat in the hotel but the main hotel restaurant maze and london bar are very appealing looking places for a meal or drink. our only complaint about the hotel is that it is a little too large for our taste at over --- rooms. the lobby is nice but small and at times it can be overcrowded. the staff overall were friendly and the location is a very good midtown base for tourists. with comfortable and attractive suites reasonable prices and a good location this is a great hotel for a stay in the big city.',happy
id34108,' i’ve just enjoyed my fourth stay at the bryant park. after five nights at the new york palace on business (an excellent hotel by any standards but where after a week the gold marble over-sized floral arrangements and extremely attentive staff all begin to feel a bit much) it was as always a pleasure to check in to the bp - my favourite hotel in the city. why the bryant park? rooms are a good size and well furnished (in an understated way); it has the most comfortable beds the best bed linen and the bathrooms are gorgeous. the location is superb for fifth ave shopping the museums or easy access to soho east-west village etc and ive always found the service be excellent and attentive without being cloying. but what really sells it for me are the views from rooms at the front of the building – especially above the tenth floor – which are breath-taking. by ny standards it’s excellent value too. i’ve stayed in a junior suite here which was wonderful but most recently my ‘queen size room with view´ (corner room) was my haven of tranquillity for the weekend. above the tree canopy of the park surrounded by the ever-changing skyline of this extraordinary city i was reminded of why i love ny and the bryant park so much - and why i’ll be staying there again.',happy
id34109,' the convienience of free wifi is availiable at every motel - super - mcdonnalds you name it but not here. if you want to have internet access it is going to cost you a little more. it was $-- or more for internet service dependent on what type of service you want. there are two restaurants on the grounds that have friendly customer service but the menu was limited and the prices were a little higher than other places. gallagher is sports grill was near by and i thought they had a better menu as well as better prices. there is not a whole lot to do right near the hotel so transportation was an issue. a car and a driver was $-- (+ gratuity)each way into downtown.',not_happy
id34110,' this was a nice hotel that is conveniently close to the airport. they even provide free shuttles that leaves pretty much every --mins. i stayed at the bay tower overlooking the bay. it was fun to see the aircraft carriers and military aircrafts on coronado island. the noise is not too bad. rooms are fairly modern and spacious. the main marina tower is good with a full starbucks. service was fast and efficient with taxis always available. the gym and pool was in good shape. the bay tower seems dated and more cozy compared to the marina tower. the hotel is good for a quick stay in san diego but if youre staying more than --- nights i would suggest you stay downtown as there are more things to see and do. they should look into a shuttle service for quick downtown trips.',happy
id34111,' just spent last weekend visiting chicago for the first time and was very pleased with the allerton hotel. i had read a little background history about the hotel and was excited to see what had been preserved after the renovation. no disappointment there. our suite was lovely being on the --th floor and a corner as well. front desk service was very helpful. even snuck up to the --rd floor for a late night view of the city in the tip top tap room under a full moon. loved chicago and will be a repeat guest of the allerton.',happy
id34112,' with it is man made river for tubing this resort is great for families. but it also provides a serene place to relax at the spa where children are not admitted. healthy snacks and fresh water with various fruits are offered during the day. the thursday night buffet in the cafe is opulent and delicious. the staff is very helpful and there is a concierge always at the desk. the dressing room is large and has granite counters and tile floors. a fridge is supplied in the rooms. since the resort is pricey i would suggest going to priceline to schedule your stay. we particularly enjoyed the austin stone texas architecture and porches and rocking chairs and nature walk.',happy
id34113,' we stayed in the hotel for three nights in the beginning of october. when we got the room we were very surprised to see that it was identical to the room that is shown it the web site which is very nice (usually the rooms are similar but not as nice). the room itself was quite big but the shower and bathroom were very small. the location of the hotel is fantastic! you walk easily to any place you need. the hotel staff was very nice and helpful. they helped us find great restaurants (not the ones in the pear) and we enjoyed every second of the hotel. the only thing that was disappoint and i see it a lot in the different reviews is the parking price. $-- a day!!!!!!!!!! it is a rip-off. even in manhattan you will pay much less!!! doesn’t make sense that they charge so much. i will recommend this hotel to anyone that comes to san francisco. will be back there next time for sure!',happy
id34114,' i called the hotel on ------- to make a reservation. a friend of mine found the hotel online and wanted to stay there when we visited san antonio. the gentleman i spoke with was very polite and answered all of my questions. i was leery about the hotel because of reviews i read on this site. i decided because he was so polite that i would give it a try. i arrived at the antonian to check-in on august -- ----. i planned on checking out on august -- ----. during the check-in process (right from the beginning when i asked a simple question) i was treated very rudely by the front desk clerk. i ignored it at first. i gave him my credit card and signed the electronic pad when he indicated i needed to continuing the check in process despite the rude treatment. when he gave me my room keys he also gave me an invoice. the amount on the invoice was higher than the amount i was quoted when i made the reservation. he said i was being charged more per night because there is two of us and i only said there would be one when i made the reservation. i did not say how many there would be when i made the reservation i was never asked. he accused me of lying when i made the reservation; he was continuing to be very rude. i said i would not pay this and that i was in fact tired of being treated this way so i was not going to stay here at all. he argued with me and tried to say everything was my fault again being very rude. i finally asked for the manager. the manager of course apologized for the front desk clerk is behavior although it did not really seem sincere. the entire time the clerk was next to him continuing to be very rude. the manager did not say anything to him. the manager informed me that i would be paying the cancelation fee of one night’s stay plus tax. i said that i didn’t think i should be charged that since i tried to check in but was treated so badly. he basically just ignored me. i told him eventually that i refused to pay it and he said it will be charged and i can dispute it with my credit card company if i want. as the manager was checking me out of the hotel he said to me that i “remind him of a person he knows who is a real jerk.” so basically the manager called me a jerk. there was a charge billed to my credit card from the antonian for $---.-- posted on -------. i have attempted to contact the owner. the staff will not give me their contact information. i left messages at the hotel with the one employee that has been polite to me and actually seemed sincere when he apologized about the incident. he was not there when i checked-in. the owner has not contacted me. i am currently in the process of disputing the charge with my credit card company and i have contacted the better business bureau. i would not recommend anyone stay here. they severely lack customer service skills.',not_happy
id34115,' my husband and i recently stayed at lake austin spa and had a wonderful time. this is a great destination spa. i have stayed at canyon ranch tucson miraval sonoma mission inn and ojai valley inn and spa before and i would rank them in this order: - - miraval-canyon ranch (tie for first) -- lake austin is a very close second and much more bang for the buck - - ojai - - sonoma lake austin was definitely less expensive than miraval or canyon ranch and just missed being the same league by only a hair. this is quite impressive given the place has been totally renovated and upgraded over the last - years. one of the guest we met said that the placed used to be and i quote a dump. well it is not a dump now. it is actually a great place to go for top notch service and services in a great spa setting. the fitness classes and lectures were great. the brand new spa was beautiful. the service was impressive. all the staff was so helpful and friendly. the food was amazing! if you are a guy though know that there are not many male guests here. very different from canyon ranch or miraval. there is a definite female feel to this place. great place for the girls to get away together.',happy
id34116,' i can stay at other hotels; however i love everything about the laquinta hotels. i appreciate the staff at all of the various laquinta hotels ive had the pleasure of staying. the house keeping staff are all delightful all of the time...the front desk staff are all delightful perfessional and helpful all of the time. ive never left the laquinta hotel feeling as thou i was just another payment. keep up the great work. god bless all of you!!!',happy
id34117,' this hotel was less than appropriate. the rooms only had single beds so spouses have to sleep separately!! no cable tv. manager was really rude when tryng to resolve an issue. fire alarms in the room we were in was covered with plastic so if there was a fire we probably would have died!! not up to ada standards.',not_happy
id34118,' my stay was perfect in every respect except for two concerns. i prefer a low temperature for sleeping. as i was unable to open the window i did turn on the blower on the ventilation system. however the room temperature was still above what i desired. if ac could be provided year around that would be wonderful. i have no idea whether plates and silverware are obtainable from the front desk as i didnt ask. however i was given take-out menus from various restaurants and ordered food from one of these. i happened to have a plastic fork in my belongings - otherwise i would have not had a method for consuming my food.',happy
id34119,' for a hotel designed by and for business travelers this hotel lacks an absolutely critical item: a speaker phone in the room. yes that is right there are no speaker phones in the room. when asking for one at the front desk at -am i was met with i dont think we have any. when prodded with a response of please go find out for certain i was met with completely dumbfounded expressions and absolutely no immediate action. i was told that maybe engineering would know but they wouldnt be in until -am. when asked for a manager on duty i was told the managers would not arrive until -am. turning from the front desk in angst i saw the breakfast buffet i specifically asked what the cost was for a bagel. i was told that the breakfast buffet was $--! $-- for a bagel! maybe it was the early hour feeding my angst but i am absolutely shocked that a business hotel does not have speaker phones in the room.',not_happy
id34120,' i left. we went and got a room at the westin. this was on a one week trip to nyc. i thought it would be great and the amenities were just what i needed. good location for my agenda. from reviews it appeared to be an awesome find. not so. this is not a luxury hotel. not even a boutique hotel. i would give it - stars begrudgingly. the hotel entrance is fairly nice. so far so good. but the room was like a holiday inn room from some party town that is over used and creepy. it is just missing the door to the parking lot. the room was huge. yay! right? no. not yay. the furniture didnt fill up the room well and seemed like rented furniture. the piece at the foot of the bed was bulky and had sharp corners. (toes) obviously didnt consult with an interior decorator. the carpet was matted old and extremely unhealthy looking. it made my skin crawl just to look at it. the room was very off putting. the bathroom wasnt so bad. except that it smelled like urine. housekeeping came and cleaned it but it didnt make any difference. it was still foul smelling. the kitchenette didnt have any amenities. great. thanks. my kids and i just kind of stared at each other in disbelief. we discussed it and all agreed to get our stuff and go somewhere else. so i told the staff. the staff was helpful as far as manual things but customer service was stiff. no one asked me much about why i was leaving without staying one night. just asked where. ridiculous. if they wanted to know why and gave me my money back then i would have felt better. if they had acted as if they cared i probably wouldnt have written this. but they need to be exposed. the customer service staff acted as if they had pms and were disgruntled. a big whatever to them. whoever the big boss is... aint keeping his people trained and friendly. hand over the hotel to someone who knows how to run a hotel. total joke.',not_happy
id34121,' this was a nice hotel for a weekend trip to visit family. good location off the main highway no noise but close enough to get to stores and other places. small gym small pool but again adequate for a short stay. breakfast was all bread products: bread with toaster muffins danish cereal waffles some fruit juices cream chipped beef one day. whole foods is -- minutes away i went there to get breakfast. room was nice beds were very comfortable. excellent price we got a group rate of $-- per night.',happy
id34122,' the hotel was pretty shabby but it was clean. noisy since it is near the interstate and train tracks but it was convenient to the business i was visiting. the hot breakfast daily was so-so but hey it was free (and more than just donuts and juice -- eggs hashbrowns ham-sausage fruit waffle iron yogurt cereals pastries and supposedly an omelette station -- though no one ever offered to make me an omelette and im sure they were hoping i didnt ask!). shuttle will take you within - mile radius of hotel though you need to schedule ahead and you might have to wait awhile on your pickup at the other end. it is a rough neighborhood so i wouldnt expect to be able to go out for a jog.',not_happy
id34123,' while attending a national convention we spent four days in this very efficiently run hotel. a double under a $--- in downtown chicago is nothing to be sneezed that. our room was large with two double beds not one but two closets and a small kitchen complete with microwave and fridge. while there is no view the room was clean and well kept up several tour groups of asian youth were there with us. just a half a block to michigan around the corner from the chicago hilton and three blocks from the art institute-- noticed the hotel had recently received an award for improved service-- they deserve it! for a great breakfast be sure to try orange on harrison just four blocks down on the left.',happy
id34124,' my daughter & i stayed here end of june! loved the quaintness of this motel & the staff were helpful & pleasant. when i booked this room i was under the impression there were balconies off the rooms so that you could enjoy the brooklyn bridge & other views. when checking in found out that was not the case. our -st room looked right into the side of another building (room was great though) due to the fact we were going to be there a week asked if they had a room with a better view & boy did they deliver. we were moved to a room with a terrace off of it & lived like queens for a week. this motel was within walking distance to almost everything & if not was close to hopping on a sub. would go back in a heartbeat. thank you for such a wonderful experience!',happy
id34125,' disapponted at allocation for - adults in tiny grim dated room. changed following day with bottle of wine for inconvenience. would not recommend this hotel to anyone its dated unclean and shabby. located in shabby and intimidating area lots of street vagrants etc and they are intimidating especially if you try to ignore them. valet service terrible & expensive dont go.',not_happy
id34126,' this hotel has only improved with age. the staff is helpful and professional the rooms are extremely comfortable the concierge lounge is well managed and the location cannot be beat if you like to haunt the north end for food. have tried other hotels in boston and have found that this property consistently delivers on comfort service and convenience at a good value.',happy
id34127,' my husband and i were treated very well by the staff at the w union square. everyone was wonderful but we tipped through the nose because we were on an expense account so i am not sure that everyone would receive the same kindness. our room was $--- per night and i thought it was far less than a bargain. the room was nice and well-decorated but it was not exciting or interesting. it paled in comparison to the sofitel or the rihga. the bar was very hip and the restaurant was quite good-- it is a todd english establishment. i dont have any real complaints but i might not stay there again if i could find something more wonderful in the area.',happy
id34128,' very friendly and helpful stuff and very comfortable bed bathroom countertop seems a bit too small other than that with the stay.',happy
id34129,' you all know that the property is beautiful unlike any other in san diego you all know that the island market has the greatest selection of clothing and gifts with a very helpful staff but i want to give a special compliment to one of the services i encountered. we found out that we could buy our sea world tickets at the island market and theneven better...they offer a water taxi to take you to sea world. this was a great idea you dont have to park at sea world or wait in lines at the ticket counter. the water taxi takes you on a quick -- minute trip across the bay to a private entrance in the back and you go right in! our water taxi driver was john he was attentive informitive entertaining and offered to come and get us even if it wasnt on the scheduled time. what a great experiece for me and my kids!',happy
id34130,' i stayed in this hotel for my birthday. it was really amazing. we had a junior suite and it was very big and wonderful. it is in a very great location in downtown charlotte. lots to do! the staff is amazing! i would recommend this hotel to anyone and im sure that i will go back!!!',happy
id34131,' the hotel is fine. not much more to add. other than the lobby décor and the greeting in french by the staff the hotel is just bland with special note to the rooms which were exceptionally devoid of any style or flavor. one point to note was the speed of service. the staff was very friendly opening with a joyous greeting in french but then things took far longer then they should – - hours past the promised time for a room to be ready half an hour for a piece of luggage to arrive in the room and - phone calls to have a suit picked up for dry cleaning. other than the service sluggishness there was nothing to complain but also no reason to consider it for the next ny visit. i expected more of this stay in part based on a recent stay at the sofitel st james in london – but there is no comparison.',happy
id34132,' we stayed at this hotel in the summer. it was very classy and beautiful. staff was friendly and helpful. it is within walking distance to the beautiful beaches along chicago is lake erie shoreline. it tends to get a little busy on the weekend due to the drum bar on the --th floor. we along with our friends have - year old sons so this isnt the best choice for active boys. there is no pool and we felt it to be a bit fancy for our families. we would not stay there again with ours sons but maybe as a couples trip.',happy
id34133,' this place has the sexiest vibe to it. the rooms are average manhattan size but set up much more creatively and feel huge. also the bathrooms are huge and super luxe. the free breakfast is way classy comparatively and staff super helpful. this is where i always check -st now for a romantic night its never let me down ive stayed there - times in the - monthes since i discovered it! its right in times square and usually has really decent rates',happy
id34134,' large hotel modern wonderful views.great location for walking around gaslamp marina seaport area. well run friendly staff. very clean .',happy
id34135,' hotel was nice. climate control was off it was cooler in the hallway which had central core between the rooms. we called about the a-c and we were assured that it would be looked at. no difference the entire stay it was nicer climate-wise out in the hall. the internet was not complimentary and at these prices compared to lesser hotels that offer free internet i was offended. the entry was not convenient no clear entrance to the hotel. it was a good location close to the freedom trail within walking distance.',happy
id34136,' traveled with my husband and one other couple. we had two separate rooms that were both very clean and nicely furnished. each room had a small kitchen unit with refrigerator stove microwave and dishes. it even had a cork screw to open our bottle of wine. the living area had a desk with two chairs and a sofa sleeper. there was a flat screen tv that could be rotated to accommodate the king size bed or the living area. the large shower head and curved curtain rod gave a nice added touch to the shower-tub area. the breakfast in the morning was great with sausage scrambled eggs biscuits fried potatoes gravy waffles shaped like the state of texas etc... if you didnt want the breakfast located in the lobby i saw you could also order breakfast supplies (eggs bacon sausage etc.) and make your own breakfast in your room. mon-thur they have a light snack. the monday night we were there they had chicken fingers potato chips wine and draft beer. the hotel has snack foods and some frozen items for sale. i saw frozen dinners ice cream chicken nuggets hot pockets etc... this is a non-smoking hotel. one of our party members smoked so; we got rooms located close to the stairwell-exit. there was a table chair and ash tray located outside the door for her to use. the area is also covered from the rain. didnt get to use the pool area due to inclement weather but it looked nice. the lobby has two computers set-up with a printer. we used the computer to look up local attractions and print a map. the hotel is located next to a lot of restaurants shopping and easy access to the --- loop. the only negative thing i would have to say is the hotel is located on a one-way road under highway ---. there was some traffic noise from emergency vehicles during the night but wasnt awful. once we learned the area we found a back route to get in and out of the hotel to get around the one-way road. i would definitely stay here again.',happy
id34137,' my husband and i were in boston to see a show and stayed one night at the w on stuart st. it was a perfect location for us. many restaurants within walking distance and the theaters are literally right at the front door. we had read about the barely there bathroom wall and really it is no big deal. the toliet is in it is own separate room with a door so that isnt an issue. the lighting is strange enough that they leave a message on the telephone voicemail explaining to leave the master light switch on which of course i forgot about and had to stumble over to it in the dark to put the bathroom light on. but the room is very nice and clean the bed is the most comfortable bed i have ever slept on and the staff is really super nice. we had no issues at all with noise. we are looking foward to our next visit soon.',happy
id34138,' my wife and i used a gift certificate to stay at this hotel for her birthday. after leaving several unanswered messages at the number on the certificate i booked thru the regular reservations line. when we checked in after -pm there were no non smoking rooms available. as my certificate had a value of $--- i convinced the front desk to upgrade us to a suite. nice right? the key card did not work and i had to return to the front desk for help. an employee had to let us in with a master key. the room was large and well appointed. the bathroom was huge and designed for handicapped guests. the shower had a large clump of hair on the wall. the rest of the room was clean. there was no hot water. i was told the next day of a problem with the boiler? noise from beale street was loud but expected. breakfast the next day was nice. bottom line the sales people never returned my calls the front desk was great the key cards never worked the bathroom was not clean and the breakfast was good. average for most hotels poor for a westin',not_happy
id34139,' fabulous room with kitchen and tv lounge. the room was large and comfortable. i had gotten sick during my stay the and staff did everything possible to make me comfortable. this is the only hotel that i will stay in from now on in chicago. close to restaurants drugstore amtrak etc. fabulous!!!!!',happy
id34140,' an excellent hotel good location friendly staff and especially a person we would allow us to highlight marcin who was incredibly helpful young man. the reason we were in new york and chose this hotel was that my wife turned -- years old and wanted to have breakfast at the hotel and she was well an arrival there was a bottle og white wine in the hotel room and we got another bottle of red wine on the occation of my wife is birthday what a nice gift and good service. breakfast could be a little more variety since it was almost the same every ot every other day. there was also a happy hour tuesday wednesday and thursday where you could drink the beer wine and soda as you could and various snacks from - pm. to - pm. it could well have been every day or - - - hours longer these day. otherwise a very good hotel which is highly recommended.',happy
id34141,' we stayed at the mandarin oriental for - nights from may -th -- this is simply the best hotel experience you can imagine words alone cannot explain our sheet delight with the standards of this hotel the attentive and superbly professional staff and the amazing location just across from central park on the columbus circle. book this hotel and you will not be disappointed we will be back before long!',happy
id34142,' first the good: the hotel has a nice location and it is right in the flower district so you get to look at some nice greenery when walking to-from the hotel. or in my case while waiting an hour and a half for a room. but i digress. ive stayed at hilton garden inns many times and compared to the one in times square the chelsea location felt much smaller but it wasnt too terrible. i had a king bed room and it was a good size for nyc but still a little tight. the room was clean had a pretty nice view and was generally very nice. and now the bad: if it hadnt been for my experience with check-in i wouldve given a --star rating. check-in time is at - and i checked in a little before -:-- because i needed to change to get to meet some friends. i was told there would be a little wait before i could get my room because they were so backed up but i could help myself to some apple cider in the lobby. i assumed that since they were essentially telling me to wait there it would be less than half an hour before a room was available. however there were no seats available in the very small lobby so i went for a quick stroll around the block to kill time. i came back in at -:-- to find the lobby even more packed and decided to ask for a time frame on when my room would be available. i was told -- minutes and to write down my cell phone number so they could call me when it was available. no problem. i go for another walk. -- minutes later no phone call. finally at -:-- i went back and found a seat in the still busy lobby. i saw people who had checked in after me getting their rooms. okay. i asked again and was told it was still unavailable. a manager came over and released a different room or something of the sort while asking me about how i did in sandy - which is still a sore subject here in jersey but whatever. not that big of a deal. he was at least pleasant and got me a room. i finally got a room an hour and a half later. there were people still waiting in the lobby. i was tired. i changed. i finally met my friends. i went to a concert. it is a pretty good area too. i mean i walked there from --th and --th ave alone at night no problemo so it is not scary or anything. ultimately: standard hilton garden inn so it is a nice stay. good location close to public transportation. and i understand busy but i just wish they wouldve told me when i checked in that it would be a while before i got a room because then i could have at least gone and done something instead of waiting around like an idiot.',not_happy
id34143,' we spent - days at the hotel giraffe over christmas ----. our room was lovely with sophisticated decor and enough space for us to settle comfortably during our long stay. the bathroom had a good shower. the hotel has a friendly atmosphere helped by the use of the lobby for continental breakfasts wine and cheese and all day coffee. the location was really good a couple of blocks away from madison square park a block away from --th street subway station. we ate at bread and tulips a restaurant affiliated to the hotel in the cellar of the building on our first night and the food and service were good. there were also several excellent restaurants nearby such as a voce (madison) and tamarind.',happy
id34144,' my family and i stayed here again on jan -th for one night. we booked the villa fireplace loft but ended up in a room w equal amenities and beds just not a loft. the only negative thing i can really say about the hotel is that the particular room we stayed in had two beds and a sofa sleeper in one large room while there is plenty of room the older tv was hard to see from all - locations. the water park was nice and clean and we had plenty of towels and no issues. we were there on a friday and had no problem getting rafts tables or space. was a great time! btw i am a freak about bed bugs and stay nowhere without checking for them first. my children and i did a thorough check of the room beds pillows sofa bed towels and sheets and found nothing. in case u were wondering :)',happy
id34145,' we spent - wonderful days in san francisco and stayed at the donatello. we were pleasantly surprised with the quality of the facility excellent staff and overall great experience. the location near union square was excellent. we were able to walk everywhere we needed to go and enjoyed all the shopping and fine dining in the area',happy
id34146,' i have not read all the reviews here but the hotel is certainly a far cry from the bad reviews it received in ----. the rooms are basic yet pleasant. it has been remodled in recent times. the bathrooms were new and spotless. the rooms dont look chique as they do in the holiday inn website but dont be discouraged by this. i am fussy about hotels and i had no complaints. what surprised me the most was the outstanding service by the staff from the doorman check in and housekeeping. i would have thought i was staying in the most expensive hotel in chicago by the high level of service here. it was so good that although i have stayed at places a little nicer in the same price class in the neighborhood the service really stood out and i will stay here again because of it. they had a real complimentary breakfast with scrambled eggs and cinamon rolls on the menu one of the better free breakfasts i have experienced.',happy
id34147,' stayed at hyatt place and did their park and fly package. the room was fresh and clean nice set up with king bed and couch with nice big tv mounted on the wall. the bed and bed linen was super comfy!!!! the airport shuttle left promptly at our scheduled time. the driver was fantastic and got us there safely dispite the ice storm that was going on!!! we had a prompt pick up upon our arrival back in indy!!! very convient and would highly recommend staying at this gem!!!!',happy
id34148,' modern clean and very comfortable. the bench in the shower is very nice touch. i loved everything about the room. the hotel has a huge lounge area with a pool table and bar. internet capabilities in room and in the lounge area. shuttle service which i didnt get a chance to use is very useful. the only drawback is that the hotel sits outside of boston so you would have to drive into the city take the subway or take a cab. we took a cab at night into the city which only took about -- minutes if that so that is not bad at all. the neighborhood doesnt look like beacon hill but their is a shopping center next door. i usually prefer to stay right in the heart of everything but for the price it was a good bargain. however next time i think we will stay somewhere around copley square or beacon hill just to be in walking distance of everything. o yeah i highly recommend panificio (charles st) for brunch.',happy
id34149,' ...because there was an air conditioner. we have travelled to many cities and stayed in many hotels from cheap to not so cheap but this place was undeniably the worst. top ten reasons not to stay at this place. -. bed bugs -- my wife is covered with bites -. window coverings do not pull across -. disgusting floors in room -. elevators make frightening noises -. had to call for maid service -. terrible racket at -am above us -. who cares attitude from staff -. funny smell in rooms -. paint peeling wallpaper missing carpet ripped and missing --. no hot water i thought i would save some money and see how it went; and it went horribly wrong.',not_happy
id34150,' this hotel is not worth the price on all fronts. the rooms are in pretty shabby condition but they are clean. they need a remodel badly. the furniture is scratched and scuffed the carpet is peeling up in places the walls are paper thin and the beds are awful. the location is good for the view but that is about it. it is too far from the train stops and really everything else is a bit out of the way. if it were just a block closer to michigan ave. it would be great! i guess the thing that bothers me most is that from the lobby decor and staff attitudes this hotel is trying to be very snooty but then you go to your room and it is a piece of junk! i have stayed at many other chicago hotels and like them a lot more and they are cheaper! i am in chicago for a conference and this is the host hotel...what can i do?!',not_happy
id34151,' still cant beat the location! this was our second stay and this hotel is just in the best spot in times square. just a few blocks from all the shows and the tkts booth. the room was clean and cute. the bathroom was a good size and had great toiletries. my only negative comment is about the outlets. they were not conveniently located in the room. i had to charge my cell phone across the room on the desk instead of on the nightstand which i found inconvenient but it wasnt the worst thing in the world but i thought i would mention it.',happy
id34152,' stayed at the cow hollow motor inn just one night as we were in town to watch the giants play (got to see barry hit #---) . motel is very well kept room was large by sf standards lots of counter space in bathroom good water pressure. place seemed very secure you have to use your room key to access elevators. best of all parking is free in a enclosed parking lot parking space is a premium in sf with most hotels charging $----- dollars per day for parking. heck we paid $-- to park at the ballgame and another $-- to go to the farmers market at the ferry building. as noted by other entries there are numerous places to eat within - square blocks of motel including mels diner ( of american graffitti fame) right across the street. we had a -rd floor king w- city view nice view however if you open the windows the noise from lombard street is very loud once closed noise barley audiable. staff were very effeicent check in and out took less than - minutes. all in all the motel met all our needs and we will not hesitate to stay here again.',happy
id34153,' “the shop menu was wonderful the food preparation terrific and the ambiance delightful….the atmosphere of the bar was fun hip enjoyable and the drinks and food fun are delicious………our stay was perfect!.........the hotel is truly amazing whenever we needed something it was there!....i believe our stay was the best of any hotel at which we have ever stayed.”',happy
id34154,' the hotel room was spacious comfortable and relaxing - in fact it was difficult to leave for the sightseeing! although we got a very good deal just before new year the room and hotel would be good value even at the standard rate. the location is excellent between downtown dc and georgetown and close to transport while the recommendations from the front desk were really good. finally the hotel bar is very relaxing and relatively inexpensive. we would stay there again in a heartbeat.',happy
id34155,' great location very helpful staff. rarely have breakfast in a hotel but did this time and was surprised at how reasonable the price was.',happy
id34156,' we stayed here in september ---- based upon the good reviews on tripadvisor and the reasonable prices. we figured we would be spending most of our time out of the hotel so really wanted a clean and comfortable base for our trip. we got the coach to new york having stayed in boston and walked to the hotel. the first impression of the street that it was located on was not fantastic. there is a parole office several adult shops and generally a gritty feeling about it. i cant say that we ever felt unsafe - it was always so busy. however it wasnt particularly pleasant to return to each night or to leave each morning. on the up side it was very close to times square (- minute walk) which is great for visiting broadway shows and to lots of the attractions. it is down to personal preference but personally i would stay on the east side (probably upper midtown) if i returned to manhattan. the location was close to the subway station and to the port authority bus terminal so handy for getting about. the service itself was good although we only really had contact with the staff on check in checking out and saying hi as we entered and left the hotel each day. everyone seemed very friendly. we ended up not having our room serviced a few times as the housekeeping came about ----am when we would still be getting ready to leave and the turn down service was about ---pm which was usually when we had come back to get ready for a meal or a show. the room itself was nicely furnished but had a few major flaws: -. we heard little noise from our neighbours but it was as though the door was made from paper. we could hear doors being open and closed voices and lots of banging about. i dont really know what was going on as there are only about - or - rooms on each floor! it did disturb us several times and made the room quite noisy. -. there was some considerable traffic noise although this may be unfair to criticise the hotel as the police sirens are very loud! -. it was incredibly dark in the room. our room was opposite another hotel and so we could not have the curtains completely open or others could see in. there were thin curtains that we left drawn. there was a light in the area when you first entered the room but only a small desk light and bed light in the main area. i have no idea why there is no main light over the bed or in the main living area. it made finding things in the drawers difficult! -. there was limited storage. there was one single wardrobe which had some hanging space a safe a shelf at the top and two small drawers. there was a bed side table with two small thin drawers. because of this i could not unpack my suitcase as there was no space for all my clothes as well as my husbands. however there was limited space to leave the suitcase (there is no storage under the bed) which meant that my suitcase effectively ended up by the wall and had to be clambered over. -. the room is quite small. i am not sure this is a criticism i have not previously been to nyc and have nothing to compare it to. -. the air conditioning was very noisy. -. we stayed for -- nights. bizarrely housekeeping did not replenish our shower gel even after it was completely used up and thrown away. i thought this was a bit mean! on the upside the decor was modern and the room was very clean. there was a coffee maker which was appreciated. the bathroom was clean and had a large sink area and a very powerful shower. the bathroom also seemed to have all the lighting! there was one(!) bathrobe but plenty of towels. the complimentary coffee and iced tea in the lobby was a nice touch as was the - computers available to use. there was also free wifi which was very handy for choosing restaurants. overall a good hotel but the faults with the room and the area let it down for me.',happy
id34157,' pros: good breakfast with some hot items to pick from. lots of room in the dining area. beds were comfortable. maids were very nice and accomodating as well as the front desk staff. lobby was clean. pool area was lovely and secluded enough that it felt comfortable. the rooms were basically the same as anywhere but did include a small fridge and microwave. great interstate access. only about -- minutes from riverwalk and-or seaworld. cons: the biggest problem for us was my daughters allergies and the horribly dirty-dusty-unclean vents in the bathroom which only makes me think the rest of the venting wasnt clean and dust free. exceptionally dirty vents not just a little dusty. you can hear the neighboring hotel guests but not any different from most average priced hotels. the pool gate and the hotel door were left open both times we visited the pool area which is not very comforting as far as security. the hotel is fairly secluded however if you ask at the front desk you will find that there is shopping and restaurants-fast food only about -- minutes away. all in all a good stay. great front desk and maid services. would stay here again for the price.',happy
id34158,' booked this hotel because of it is hilton brand recommended location and great rate deal for - queen-- king with parking package. got to the hotel and was told that only double beds were available. i understand preferences are not guaranteed but the rate was for - queen-- king not double beds. room was tiny (had to keep suitcases in closet and drag them out each time). refrigerator did not work even after calling in a request. water pressure and temps were sketchy the first night and the next morning i shampooed up and had the water stop all together. (this was fixed at some point in the day as rest of the stay we did not have this issue again.) houskeeping knocked on the door at - oclock on a saturday morning. line to starbucks each morning is --+ minutes and the restaurant and room service were very pricey ($-- for a club sandwich). there are - other starbucks within a block or so though so we just went outside the hotel for a quick breakfast. tried to print boarding passes from available kiosk before our departure but both machines were out of paper and it took them -- minutes to find someone and then they had to track down keys. i do want to note that they tried to make it right in the end. they discounted our room rate to be more appropriate for the available accomodations and offered coupons for a free starbucks breakfast that morning. the customer service agent checking us out was polite (unlike check-in) and seemed concerned about finding some way to turn our experience around. pros: clean on-site parking close to cable car lines easy walk to chinatown and shopping rooftop heated pool and hot tub are nice ammenity after a long day of walking we had a decent city view from an upper floor cons: very busy hotel mixed level of customer service not a lot of kid friendly dining options in the area (thumbs up to lori is diner though!)',not_happy
id34159,' girlfriend and i lifelong new yorkers decided to stay over in manhattan for two nights during the transit strike especially when we saw how low the rates were for this hotel: we got a king room for ----night and were upgraded to a king junior suite because of our hilton honors status. despite the lower-than-usual rate this place was still a bust. the junior suite on the --th floor was the size of a normal small hotel room anywhere else in the continental united states. welcome to manhattan kiddies. and because this hotel is in midtown manhattan you get no view. the top floor of this place is the middle floor of the skyscrapers surrounding it. as if the room itself wasnt small enough the toilet and shower were crammed next to eachother in the bathroom to the point where if you stood in the middle of the room you would be unable to fully extend your arms in either direction. the whole place has a very claustrophobic feel to it and remember this is a top-floor junior suite! the real kicker is the front desk attitude...twice from two seperate employees my polite inquiries or standard dealings were met with the tone of voice normally reserved for the exceedingly little of little people. any good...location is alright the sheets were clean and the heat control though carefully hidden worked quite well once discovered. also the elevators were surprisingly fast for a hotel this big-busy. would stay here again only if it was the lowest rate in all of midtown.',happy
id34160,' price and location were excellent. the room was clean but had problems. bathroom door did not stay on its track; bathtub drained very slowly. the on-site restaurant was out of operation. free parking was a definite plus. not bad for the money.',not_happy
id34161,' location- value- service was all very good- except for the bedbugs in my king bed! woke up itching after the first night. on the second night the same thing happened again and this time i found a bedbug. so creeped out i couldnt fall back asleep. what can i say? had it not been for a parasitic infestation this would have been a great recommendation.',not_happy
id34162,' positives: great breakfast buffet quiet room(i was not facing the highway though) price($--) location in city negatives: hotel could use some renovation breakfast room way too small elevators not all working. the room and dining room were clean. the pool area was questionable it just seemed old and overly used and in a terrible location (right off the lobby) definitely not a luxury hotel and i would hate to stay there during busier times. but a decent choice for those on a budget.',not_happy
id34163,' it is no wonder this place is a hit with families. best free hotel breakfasts i have ever seen. the dinners monday to thursday are cafeteria quality but perfect for feeding the kids and then the grown ups can duck out for something nicer at one of the local restaurants. suites are nice and big and service is very friendly (not always effective but very friendly). warning - you need to be willing to do a lot of walking. the restaurants and metro are all about --- mile away.',happy
id34164,' loved our stay here. nice neighborhood great clean room. wonderful bed attentive staff. close to subway which really isnt bad to navigate once you get used to it. got a decent deal from room -- website.',happy
id34165,' what a dump...avoid at all costs. this hotel and staff is worst i have ever come across. no water a broken sink no heat pubic hair on floor and bed and a short walk on the carpet turned my girlfriends socks black. the hotel staff could not be more incompetent and rude. do yourself a favor and sleep on the street first. i hear the dumpster near --nd and broadway has a nicer view than the dirty massage parlor directly across from my window.',not_happy
id34166,' this hotel is located about - minute walk to the alamo. the hotel is pretty good. hotel staff was great and responded to all of our needs and questions. the breakfast was pretty good and they also had some dinner meals at certain times. we stayed in a room with a queen bed and sofa bed. room was very spacious and had a kitchen and refrigerator. we went on fourth of july and our view had a great view of the fireworks there. this hotel is valet only and it runs about $-- a night. valet was very quick and always ready to help. i like the safety of this hotel because after hours in order to get in the door you need a room key. i would recommend this hotel to anyone who wants to stay in the middle of down town and not have to drive around everywhere. the noise level was not to bad but we were on the -th floor so not sure how the lower levels are.',happy
id34167,' i guess this extended stay was recently upgraded to a deluxe but it is still just an extended stay property but with bagels and muffins. rooms are nice and large with a kitchenette separate from the living area and the bed in its own area. furniture in good condition except for the bed is mattress its time to change out the bedding when there is a well worn dip in the middle. while everything else was fine i do book hotel rooms to sleep in. every room has a few flaws that can be overlooked this took it from very good to average. i would have let them know if asked how my stay was but the young lady that check-ed me out did not seem that interested.',not_happy
id34168,' my wife and i stayed at the curtis for a wedding that was taking place in denver. to start the location of the hotel is great right by denver is --th street and within walking distance of about anything downtown. the staff was friendly although the restaurant the corner office had terribly slow service but cheap happy hour drinks. the hotel price was reasonable for downtown denver but the rooms are nothing to write home about. also and this was our biggest complaint is how thin the walls are. you can hear everything that goes on above below left and right of your room. the rooms are trendy and every floor has a different theme. our alarm clock was a volkswagen beetle. the bathrooms are clean with showers only and little water pressure. a plus is the free high speed internet. we had one unpleasant encounter with a drunk guest at -:-- am. she came pounding on our door telling us we better open up. when we finally did and not so happily she realized it was the wrong room and sauntered down the hall. mind you we could still hear her on the other side of the hotel. however it is not fair to ding the hotel for this. it could have happened anywhere. the reason i share this is because i believe it speaks to the clientele that is most likely to stay here. if you have young kids or dont want to be disturbed you may want to stay somewhere else. all in all the hotel is in a great location clean rooms i just cant find myself recommending it to anyone unless they are prepared for noise. next time we visit denver well be staying elsewhere.',not_happy
id34169,' the arctic club hotel was merely accommodations we made for a weekend trip to see seattle. upon arrival i had no idea i would literally step back in time to a day when collared shirts were required service was impeccable with a gracious attitude and social gathering around a large fireplace was proper and expected. collared shirts are no longer required but this exquisitely decorated historic hotel makes you feel like one of the club owners! though renovated to what seems historic perfection it offers modern day amenities like jacuzzi tubs flat screen tv’s in-room wi-fi cd-ipod player starbucks coffee and even scotch tape and calculators for in-room officing… (btw – who does that???) little touches like historic fixtures glassed-in bathroom doors and even the flavor of a robust coffee poured straight from a french press give your stay that memorable feeling you so often hope to achieve on vacation. this place is a treat!',happy
id34170,' we stayed at the grand hyatt nyc from dec ----- as the first stop on our honeymoon. arriving at the hotel we explained we had travelled from australia and were honeymooners and they promptly upgraded our room to a deluxe no questions asked. location: right in the middle of midtown - only a few blocks walk to times square but out of the hustle and bustle of the square which we appreciated. adjacent to grand central station which proved handy when it was cold and snowing and we wanted to get inside - we could just walk through to the hotel from the station. room: our room was on the --th floor and it was huge - too big even for us and our daily expanding luggage. housekeeping were thorough and it was always clean and neatly made when we got back from shopping. the rooms were not noisy like other reviewers have stated - i could barely hear a siren from the street. the bathrooms were small but perfectly functional. really comfortable bed. no complaints about the room. room service: we never had room service from the hotel as it was exxy. for breakfast head across the street to pershing square where they have a great special or down to the dining concourse of grand central station where you can get cheap healthy food or not so healthy whatever you prefer. service: the only downside was the long queues (at times) for the front desk and when phoning the front desk. however the service was great when you got it. our heater stopped working and an engineer was there to fix it before i had even put the phone down and we were given $-- room credit for our inconvenience! same when asking for a hairdryer - it was there in less than a minute. fitness centre: a great fitness centre at the top of the hotel. at no extra charge which is how it should be! we used it every day. overall a great hotel right in the thick of nyc. i would stay there again for sure. probably the best hotel of our honeymoon!',happy
id34171,' this hotel is on the surface fine -- clean convenient location not badly priced for nyc. but there is a significant service and reliability issue. we checked our luggage with the bellman when we checked out intending to pick up our bags later in the day and to our shock found at that later time that the hotel had lost our luggage. we believe we were victims of a theft. no official of the hotel has been willing to apologize and in most cases havent returned phone calls. the lack of concern went so far as not being willing to make a photocopy of the theft report we filled out for them requiring us to walk around town looking for a kinko is so we could have a copy of the report they required for us. stay away!',not_happy
id34172,' this was our fourth time back to new york and we had previously stayed in three-four star hotels - ironically this was the best despite being rated two-three star. there is no big flash lobby but who cares it is the room that counts and the rooms in this hotel are excellent for new york standards in terms of size. comfortable beds with decent pillows they are also clean quiet and well furnished. the wifi works well and is free and makes a refreshing change from being ripped off by hotels charging a crazy amount. there is also an internet room which guests can use free of charge. i also liked the genuine friendly approach by the staff. the breakfast room was a bit small and we couldnt sit down for a while the first day but it is free and there are so many places close by that this didnt bother us. the location is perfect - -- mins to times square and macys is a stones throw. i will definitely stay here again.',happy
id34173,' i have stayed at the doubletree suites boston fairly often. in my most recent review i alluded to the encroaching ravages of age in the hotel. (in me too but that is another matter!) the hotel has been refurbished and refreshed: microwaves have been added and furnishings updated. the location is still a matter of taste. it is -.- miles to the nearest t stop at central square but i do not mind the walk. they still charge for on-site parking which seems incredibly petty. they still charge for private internet but the free public internet does reach virtually all of the rooms and is adequate as long as you are not downloading files etc. once you cut through some of the penurious policies of the hotel it is clean and spacious with a pleasant staff and comfortable suites that are often quite affordable by boston standards. it is helpful if you like to walk!',happy
id34174,' i stayed here for two nights and used the hotel for sleeping and breakfasting only. it provided everything i needed for a business trip and i found the staff to be helpful efficient and a pleasure to deal with. it is very much a bustling business hotel and i would find it an unpleasant place to be for leisure but since phoenix has nothing to attract the leisure visitor this point is probably moot. the hotel is overpriced.',happy
id34175,' disappointed they chose to charge us nearly $-.--t o make free calls using a usa phone card no other hotel we stayed in in the usa did this.',not_happy
id34176,' the ace is in a category of its own. it is funk it is easy-going laid back but happening luxury where it matters but fun where it is possible. who ever dreamt of putting a restored vintage polaroid camera in the room with a packet ready to use? or your own turntable and a sweet little selection of vinyl? it is hard to compare this hotel to anywhere else. the room is quiet and comfortable size is not bad for manhattan standards and because of the playful details great fun to be in. bed super comfy bathroom a cool mix of luxury and vintage. the lobby downstairs is a busy happening place. a good restaurant attached to the lobby for a great breakfast or try the room service with the most friendly guy ever who brings it up. staff are relaxed but deliver the service you need. i wish all hotels were like this.',happy
id34177,' we made reservations for the swissotel at quickbook for a conceirge level room (the upper floors of the swissotel). when we went they had a special deal where if you showed a different hotel is rewards card you would get free airline miles for staying at the swissotel. we showed them our wyndham by-request card and were told for doing this one of our rooms would be given a complimentary upgrade to a conceirge level room - not both rooms but one room. strange we thought since we had booked conceirge level rooms. so this would not be an upgrade but simply giving us what we booked and payed more for. we later (about - minutes later - after seeing the lower level room) asked for a conceirge level room and they told us that there was a conference and people were checking out late and they apologized - and then went ahead and moved us to the conceirge level.it seems to me if they only had one conceirge room ready they would give us the one conceirge room and ask us if we would like to wait for the second room to be ready instead of moving us to a lower level room (since we were paying more for the conceirge level room). and dont tell us were getting an upgrade when that is what we booked. i guess perhaps they figure many people who use discount hotel sites on the web dont really know what they are getting room-wise and so they didnt really have to give us a conceirge level room. who knows but it was not professional.the rooms with the navy pier view are beautiful and the restaurant on the lower level currents was an excellent dining experience. it is a nice hotel but we felt patronized because we did not book directly through the swissotel.',not_happy
id34178,' we spent the night at the fairmont prior to our alaskan cruise. it was amazing. the room was historic as well as the hotel. the service was topnotch. the view from the top was incredible. the gardens were inspiring. it was a short walk from chinatown and local parks. you were able to see the golden gate bridge. they had cool shops attached to it.',happy
id34179,' excellent service and nice location. connected to the convetion center but also quality conference facilities in-house. location is also just a couple of blocks from nice restaurants on the harbor. above average bedding and bat facilities. i particularly enjoyed their heavenly shower which consisted of a double shower head - very nice. overall a very upscale business hotel near the boston harbor front area. a short -- minute can ride from the airport.',happy
id34180,' this was a great week traded my time share for this. great location near shopping. clean resort. used the quiet pool the most only because of the kids playing and it was quieter! ;o) beds comfortable. no complaints whatsoever and if there was one? it would be we had to leave to come home! we were in a - bedroom king beds in both rooms with a balcony with a table and chairs. very nice place plenty to do as far as activities should you stay at the resort. we traveled in the area. scottsdale food tour is great also!',happy
id34181,' we had not realized that this hotel was where jfk spent his last night. a historic place.....we really liked this hotel. the room was large and comfortable the staff was superfriendly and helpful and the location (walking distance from sundance square) was perfect. we loved the complimentary chocolate chip cookies and apple cider in the lobby! only downside: no free wifi.',happy
id34182,' had the pleasure of staying here for a weekend for a friends bachelor party. the staff was great the drinks were amazing. room was on point with downtown feel. will come back again. rock on guys!',happy
id34183,' this hotel is a dark smouldering beacon of helpfulness.all the staff were extremely helpful and courteous. we booked a studio room which had a large bedroom area with sitting area and gas fireplace it was all beautifully appointed. the room seemed like a junior suite as it has a long entrance hall off which is a bathroom wash basin area and a small dressing room area. the bathroom had an excellent rainforest shower over a jacuzzi bath and there were plenty of fluffy towells and products. the in house complimentary car is a great bonus for getting around town on dull or wet days and the drivers are all really engaging and interesting. the gym has - pieces of equipment a treadmill spinning bike and sitting bike and cross trainer and free weights outside on the terrace is a hot tub. there is also a small roof terrace on the --th floor with loungers. overall very good.',happy
id34184,' the new york palace is indeed one of new york´s top hotels. i stayed there last june for a few nights and from the moment we walked through the front door we were treated like rayalties. although we walked in wearing jeans and cardigan we were treated with dignety and rescept and one never got the feeling that that the staff look down on you whatever you were wearind something that does happen at some grand luxury hotels. we stayed in a deluxe king corner room and the room was pleasing and it spacious decour made it fell lager than it´s --- something square feet. both the common areas of the hotel and the room combined opulence from a bygone era with modern amenities like in-room climate control and a -- inch plasma. we ate at the istana restaurant twice and although there was nothing special about the food the swift and very polite service made up for it. the new york palce in not generally considered to be one of new york´s top hotels. people have told me that it´s nothing compared to the likes of the peninsula the plaza or ritz-carlton central park but i beg to differ! the location of the palace is excellent much better in fact than the upper east siders (pierre and peninsula). the palace manages to be a great luxury hotel without an attitude snobbery or selectiveness. sure it´s not as glamorous or flamboyant as the plaza or peninsula but with glamour comes excruciatingly tight security and the occasional snobbery so for me the new york palce is one my top choices for new york accomodation.',happy
id34185,' this hotel oozes san francisco chilled atmosphere - from the very cool doormen with their laconic sense of humour to the staff on every level. afternoon free wine meet and greet for all guests is a great way to meet fellow travellers. but it is the rooms that make your stay they are soooo west coast seafront laid back style with bare brick and panelling - the building was the del monte warehouse in a former life. the hotel is walking distance from the famous pier -- - the eagle cafe upper level for breakfast - just do it! it is so close to the cable cars they practically leave from the side door of the hotel. we have recommended the hotel to friends who have stayed and they have loved it too.',happy
id34186,' i should have known it was such a hassle to book this stay that i was in for something terrible. i booked - separate rooms for my whole family to have a nice indy weekend to celebrate my son is -nd birthday at the waterpark. the first issue was that during check in they had no idea how to handle the three room since i booked them with one credit card but now all three parties were present and we wanted to pay separately. secondly my mother is room door never worked and we always had to have a member of maintenance come and let her in. thirdly the wi-fi never worked and the tv in my room had such bad lines through it that we couldnt even watch it. fourthly my room was never cleaned once during our - night stay leaving us to get our own clean towels and toiletries. their breakfast was lacking and they sit you down give you a menu and dont tell you that you are expected to pay for this breakfast even though it was suppose to be free. lastly on our last day my mother found - cockroaches in her room....just terrible all around. in addition to the above experience i was given a $-- discount upon check out for this experience. when i got home i noticed that not only was my credit card charged the full amount but i was also duplicate charged for this incorrect amount. i have since filed a dispute due to the hotel showing they have issued me a credit and stating that their system doesnt show any dup charges. mind you i have faxed my credit card statement to them to view the dup charge themselves. i just want this nightmare to end. i hear there are much better waterparks in french lick if you are looking for a nice get away. oh and also note that this is no longer a holiday inn....i honestly cant tell what it is expect for a crappy hotel!',not_happy
id34187,' agree with the previous reviews. one week stay here in april ----. great family hotel. central but very isolated location. iif you can understand this its a perfect place for families. cant walk anywhere. clean rooms great breakfast.',happy
id34188,' on our way to asia our flights were such that we had to stay in new york for one night. we stayed at the roosevelt hotel. it is centrally located and one of the best hotels we have stayed at. the room we stayed in was worth the price..well for ny standards we thought.. especially given the location the hotel is in. the staff were solemn looking and quiet but given the scale of the property we thought it was great they should perhaps work on some renovtions. it is in a very old building so we understood that a little bit. we stayed here for one night and on the way back will be staying there again although we will try to choose a different room this time.',not_happy
id34189,' this hotel provides a perfect location with perfect service except for on one occasion this past weekend. on the saturday before easter our room wasnt made up until our complaint at - pm. everyone is otherwise is very friendly and takes care of your every need. the bed is comfortable room quiet and best of all a small hotel gets you away from the frenetic style of a large city when you need quiet.',happy
id34190,' we stayed here based on other reviews and were very pleased. the location is great the staff very helpful and easy to get along with and very friendly. the rooms were very well appointed and the hotel and guest room cleanliness was second to none. a very well managed hotel which we would stay at again.',happy
id34191,' far form everything but the airport. dont dare to go to their pool i stayed there with my husband an my twoo kids for a weekend and we were out most of the time but we dacided to stay one afternoon (saturday) and go to the pool where there were no towels and my husband had to go out twice to ask for them before they brought them. at the pool my - year old complained about the ugly taste the water was leaving in his mouth then we noticed that my husband is swimming suit which was originally blue was almost white when we came out of the pool. as we were leaving the hotel the next day we noticed the warning tape around the pool which confirmed our suspicion that something was wrong. the level of chlorine was probably dengerously high and no one alerted us. our hair get burned our skin got overdryed our swimming suits decolored so we sent them a fax them asking for an explanation and they didn even bothered to reply so if you dont want this to happen to you you better choose another hotel',not_happy
id34192,' id read lots of reviews about this hotel before booking it and we were not let down. a very stylish hotel that backs up it is looks with excellent service. we picked a very busy weekend to arrive but the front desk service was excellent and very welcoming after a long flight and a long wait at the airport. the room (a studio) was perfect just the right size with lovely clean and plain fittings and a really good bathroon (with fantastic products).the bed though wow so comfy. we didnt eat in-house but the bar was excellent very high standard of service and a good drink selection. the only reason we didnt eat in-house was that within a short walk you are spoiled for choice of great places to eat. the location couldnt be better so many places within walking distance and so much to see so close by. without a doubt if we ever get to visit chicago again i wouldnt think twice about staying here we only stayed for - nights but it felt like home.',happy
id34193,' otherwise you will have to pay for - hotels the same night as we did. it is dangerous for your health and life to stay in this creepy house. just one example. not only they didnt wash the bed sheets they didnt obviously change them since -- is as they are made of holes. we had to go to neighbouring surf motel the same night which was the real place to stay. avoid presidio inn!!!!',not_happy
id34194,' we stayed at the elysee hotel back in august ---- and had a wonderful experience! before arriving i explained to the sales manager that the weekend i had planned was a very special one and that i needed certain accomodations to make it happen. the staff went above and beyond the requests i made and helped tremdously making the weekend a memorable one. the room was lovely! we had a nice size room very comfortable bed very clean and a balcony over looking the streets below with a table and - chairs. we didnt spend too much time in the room but when we were there it felt so homelike. the breakfast in the morning was perfect. i am not a breakfast person but coffee lattes muffins cereal bagels etc. you had many choices and just enough to get you through the morning. like i mentioned above the staff was extremely nice and personable! i had a few extra requests that they did above and beyond what i asked for. just another example of their professionalism at the hotel. overall a great stay lovely room wonderful staff and manager and a perfect location near the rock.',happy
id34195,' had an enjoyable stay at intercontinental in century city area of la courtesy of priceline. the hotel was rated four stars and deserves the rating. hotel lobby and common areas are very nice and rooms were generous although beds were doubles rather than queens. bathroom is spacious and had separate bath and shower. location is a ten minute walk to westfield mall which has many shops and places to eat. only negative is parking. valet only option $-- per night with tax and there is no on-street or public parking anywhere near the hotel. other than that it was a very very nice hotel with staff attentive and helpful. nice outdoor pool on second floor. last morning of our stay they were shooting a tv show in the lobby between - and - a.m. that was cool.............bunch of people all dressed up for a pretend wedding reception. was a little out of place in my morning walking gear but nobody seemed to care.',happy
id34196,' i booked this hotel because it was a good price for a room with - beds. when we arrived they said they were out of rooms with - beds and we would be upgraded to a king suite with a rollaway. it was a studio suite (does that even make sense?) with a beautiful view and the king bed was very comfortable. while they assured us the rollaway was comfortable it wasnt. it also took hours and several requests to get the rollaway. the final straw was the dirty towel that i discovered after i had used it! it had been folded up and i didnt think to examine it before drying myself with it after my shower. yuck! i had to find a clean towel and take another shower.',not_happy
id34197,' hi all slightly jeg lagged still from our superb trip to new york so bear with me as i blog on!! we booked a queen room through expedia in this hotel and after searching for a couple of weeks this looked the best in terms of location and price. i emailed the hotel before to ask to be put as high as possible in the hotel we were on the --th floor with superb view of the hudson river. they did this at no extra cost. the rooms are clean and newly refurbished. they are small but hey this is nyc and you wont spend much time there. ladies- i sent my other half down to the bar to get him out of my hair while i got ready to go out as there isnt a great deal of room. the staff are very friendly and helped to recommend a good mexican restaurant to us. i felt very safe and they will check your room card before letting you upstairs. the tick tock diner below the hotel is great for breakfast and lunch. it is quite pricey due to it is location but food was always excellent. i ordered a room service breakfast one day and it arrived on time and hot food etc. the hotel bar coopers is nice but it is quite pricey at $- a beer so beware we nearly passed out when we bought a drink there!! right next to a main line subway station which is handy you will get tired walking loads in new york it is a bit complex to navigate but saves money in taxi fares at $- for a single ride. to get to the airport there is a transportation desk at reception if you order a cab from there beware as it is $-- more expensive than getting a yellow cab however it means you dont have to hail one yourself (in the cold wind if winter) you can gurantee it turns up and the transportation staff will be able to factor in enough time for traffic as we travelled to airport in rush hour. it was also a nice black car with leather seats it kind of finished the trip of for us in style. for the extra $-- as well they will check you in and print your boarding card so much easier than running round trying to find a internet cafe. all round great hotel would go back again.',happy
id34198,' second time at hotel giraffe was the same great experience as the first. we were celebrating a birthday and i had indicated this when i booked the room (on the hotel is site). a bottle of champagne was waiting on ice when we entered our room compliments of the hotel. and chocolates! the wine in the evenings breakfast in the morning and warmth and helpfulness of the staff make up for any price difference above other manhattan hotels- you just wont find this level of quality any cheaper. we loved the robes and slippers they have hanging in the closet. the staff was super helpful with directions on the subway system restaurant picks (try ray is pizza or porchao just across the intersection) and recommendations for a night out. we will stay here again without a doubt.',happy
id34199,' everything you would hope for. very relaxing. street noise is only drawback so ask for an upper floor.',happy
id34200,' i stayed in this hotel for three nights. the hotel is new so building itself is very clean and nice. pretty much closer to every place in downtown indianapolis. i liked the sky-walk to convention center and shopping mall. employees are friendly nice and professional. i highly recommend this hotel =)',happy
id34201,' the hotel and its location are fantastic !! breakfast we ate once which was disgusting and expensive and left my wife feeling ill all day so didnt eat there again. found the staff very abrupt and was once asked for my room key to even borrow an umbrella when the three guys in suits in front of me were handed too without question remember dont always judge a book by its cover. to summarize the hotel is stunning except for the damp smelling bathroom but the staff and food let it down so wouldnt stay there again plenty of choice in new york!!',not_happy
id34202,' recently stayed with my mom aunt and brother in a two double bed suite. though the view was terrific (directly above times square!) i was not impressed by the size of the room especially since they called it a suite (seriously what made it a suite?). had good dealings with the staff doormen-bagboys-valet were all very courteous and the front desk was friendly and helpful with i requested a late check out and when i had a dispute with a charge on the bill. was very surprised and disappointed at the lack of free wifi and the $---day charge for in-room internet. also no mini-fridge and no microwave in room. over all very pleasant stay but expected more for the price and the reputation...',happy
id34203,' the queen suite we stayed in was very nice. the staff were very accomodating.',happy
id34204,' last year we booked a room at the best western plus president and thought it was amazing. so when we needed a place to stay this year for one night we quickly booked the best western plus president (without reading any current reviews – big mistake). october ---- room description: - queen bed no smoking -- inch flat screen television alarm clock with ipod dock coffee maker iron and ironing board in-room safe > though i didn’t realize it at the time we must’ve gotten an upgraded suite. it had a sitting area with couch and a large bathroom with full bathtub. april ---- room description: room details: - king bed non-smoking spacious deluxe quality room ---inch flat television work desk with enhanced lighting ergonomic chair alarm clock with ipod dock > reading the room descriptions you would think the april room would be at least equally nice (if not nicer… bigger bed bigger tv) what could go wrong? a lot apparently. the room we got this year was uninspiring to say the least. the bed was uncomfortably soft; the bathroom reminded me of my dorm room college bathroom. it included a very low toilet that reminded me of a public toilet – it had a “kick” flush instead of a traditional flush handle. did they get a deal on toilets from penn station? the shower was tiny with brown-red mold in all the grout. the shower pressure was non-existent. we did get a good price ($--- for a hotel on times square) but the inconsistency in room quality will keep me from staying here in the future. breakfast was $--.--+ per person so we went elsewhere. elevators all worked but they are very small. plan to wait a few minutes. other than the room condition our stay was uneventful. we only spent one night here so it wasn’t worth complaining. noise level wasn’t too bad except when an ambulance went down the street. next time we’ll definitely read current reviews and look for a nicer hotel.',not_happy
id34205,' we stayed here two times. first time we got a nothing special room but the second time we got a very nice room on the -th floor with a great view of the space needle and downtown.. the location is excellent - close to the space needle. there is a nice terrace on the top where you can enjoy sun and a beautiful view of downtown. there is also a small gym near the reception. no breakfast but enough space in the room to have a quick continental. price was ok service great. well be back!',happy
id34206,' this motel may have been a nice place to stay when it was first built but i would never stay there again. my husband checked in early in the day. we were moving our daughter from one apartment to another and picked this motel becasue it had a parking lot and it would be eary to park the uhaul van we rented. the halls and rooms smell like stale smoke the smell is something i am sure they could never get rid of no matter what they did. when my husband checked in he opened our window because of the smell. there are no screens on the windows and we were on the first floor. our large window was right in front of the hotels dumpter ( i mean - feet from our window). my husband decided it was better to keep the window open with the dumpster smell than smell the smell of the room. i never made it to the room that night until --:--a.m. since we were moving all day. if it wasnt so late i never would have stayed in that hotel. the door going into our hallway from the outside did not lock so anyone could enter the hotel. when we did get back to the room that night we had bugs from the open window in our room. the furniture was so old that the finish was warn off the curtains looked to be very old the rugs were ok the bathroom very old also. we put our bags on top of the desk did not want to touch anything in the room. before we even got out of bed the next morning my husband said let is get out of here! the restaurant attached to the hotel is in the same condition of the hotel. the pool area looked like it had been deserted. not enough water in the pool and looked to have algea in the pool also. the motel needs to be torn down there is no way this place can be renovated! there are too many problems. it is a disgrace to the howard johsnon company we all new as children. build a new hotel on the property. the price was not a bargin. we paid $---.-- after taxes and parking. we could of stayed at another upscale hotel for that money. even the towels were old and warn!',not_happy
id34207,' just arrived back in scotland having stayed - nights in this glorious hotel. myself and -- of my friends were in nyc celebrating some of my friends --th birthdays. i emailed ahead to jessie to request adjoining-higher level rooms and when we arrived we received rooms on the --st floor free wifi and champagne and chocolates in each room. - of our party were upgraded to a junior suite which became our meeting point! a small tip ($-) each day ensured we had enough glorious starbucks coffee on hand and a short walk round the corner to the deli provided an adequate breakfast to start the day. the beds were indeed heavenly and the double headed shower was a god send after a hard day shopping and sight-seeing. the rooms was spacious with an absolutely fantastic view and immaculate. the bell boy reception staff and doormen couldnt be more helpful. the hotel is situated just far enough away from the centre of times square but as it is near -th ave very convenient for everything. loads of restaurants shops and deli is nearby. on our last day (tuesday) the hotel was celebrating it is --th anniversary and before we left we were treated to a glass of champagne and cake in the foyer and the bell boy took our luggage from our rooms and stored it until we were ready to leave. cant thank jessie and the rest of the staff enough for the best time ever. will definitely stay in this hotel again. miss it already!!!',happy
id34208,' stayed for only one night but this hotel has become my new go to for boston business. the location is amazing. near the transportation and a - minute walk to restaurants nightlife and pubs for evening entertainment. since this was a business trip i was thrilled to learn the hotel provides free wi-fi and the bed was very comfortable. the hotel has great amenities especially the free self serve chilled water and water bottles on each floor. i think this a great touch for any traveler. the service was great and the front desk always knows a good place to eat-drink. this was a major find and i will surely be back again. the only con i have is the heavy smell of cleaning chemicals when i entered my room. would be great if room could be ventilated a little before guests are allowed in.',happy
id34209,' for the second year in a row this property fit the bill of a cheap hotel near the local enterprise rental location and the airport. the two-level courtyard is vintage original design. both times the room assigned was courtyard view. this probably helps with noise reduction the back of property rooms face a busy highway. no starbucks as the lobby is very old-school courtyard not updated like many others have across the country. tv is are flat screen very large sized and have some hd channels (espn included). staff was friendly and helpful throughout. shuttle driver was also very courteous and conversational for - a.m. the rooms are comfortable and have a temperature adjusting thermostat on the wall. the location is very off-the-beaten path and no restaurants are nearby save for the subway across the street.',happy
id34210,' i stayed with - friends in - rooms and we had great service. the location was great. the staff was friendly. on my next visit to new york i wont think about staying anywhere else.',happy
id34211,' how in this day and age does a business-class hotel not provide coffee in the room? or a working iron? or for $--- per night can they provide only the flimsiest plastic cups for drinking? or not upgrade wiring to at least provide grounded --prong outlets to protect laptops and other business devices? amazingly the meeting rooms lack electrical outlets and phone connectivity other than house phones. picture --- high-tech analysts in a meeting with -- of them running a laptop off the same extension cord - that is what happened over the past - days in our meetings. and for conference calls our sponsor had to bring in their own polycomm. this is my third business trip to the park plaza and towers in the past - months. if i can avoid it in future i will. and if i can advise my clients who pay for my trips to avoid using it i will do that also. there are much better business hotel values in boston any time of year.',not_happy
id34212,' very nice newer hotel. the location was good...some would have you think it was a seedy side street but it is really not. we never felt uneasy about walking there at any time. the staff was friendly and helpful...especially liked the bell captain (carlos?)...very pleasant. i do have some minor complaints. you can hear through the room doors (doors are about --- too short on the bottom) so you can hear people coming and going to their rooms. you can also hear inside the rooms from the hallway. luckily there were only five rooms per floor so not a lot of traffic. the wifi didnt work. (we didnt really need it so i didnt worry about it.) tv would freeze picture often (digital reception issue) but again not a huge deal...i didnt watch it very much. could not dial out on hotel phone even when following instructions...ended up just usin cell phone. overall very good experience but they could work on some minor details.',happy
id34213,' great location in pacific beach. they exagerate the ocean view a little bit but it is a short walk to the boardwalk overlooking a great beach. walking distance to a few shops and some great restaurants. breakfast was very sparse - pastries juice and coffee. footsteps upstairs very noisy. never before have i had a hotel leave half-used bottles of shampoo. in spite of rationally knowing there was nothing wrong with those bottles it kind of creeped me out. only small negatives. the big issues were all great. nice room clean refrigerator microwave pool (didnt actually get in it due to weather but looked nice) friendly staff parking - all the stuff that really matters was great. would stay there again.',not_happy
id34214,' i stayed at the joule for two nights during a business trip - and found the hotel at the top end of the scale. i like w-hotels and i truly enjoyed this one. the lobby and the rooms are gorgeous (i stayed in room ----) and our dinner in the charlie palmer restaurant (accessible from the hotel lobby) was great (allbeit a bit on the expensive side :-). the service at this hotel is just wonderful (checkin room service and at checkout the staff noted there were - internet charges on my bill before i did and removed one immediately). negatives ? only one be prepared to pay time-based fees even for ----- calls.',happy
id34215,' great location for all of lower manhattan: chinatown wall street lower east side seaport. efficient check-in parking across the street clean room large bathroom. good free breakfast and tasty cookies in the evening. we booked an aaa rate for --- a night each for - rooms. for manhattan? this is worth the money .',happy
id34216,' i spent - nights at this hotel in early september with my partner. it was our first time in new york (and the first time in the usa for one of us!) so we were pretty anxious but we had a great stay. we really felt like we had arrived in new york city! we reserved a deluxe king room and were surprised to find ourselves in a corner room with a lovely view. it was very spacious and perfectly clean with enough room to open our giant suitcases and still move around freely. i looked forward to coming back to the rainwater style shower and the comfortable bed after a long day sightseeing. the staff were very helpful and friendly though i felt a little rushed by the doormen. the only downside to the room was the computer. for the first few nights it wasnt turned on and the room was amazingly quiet. but we came back one day to find it switched on-- and it cant be turned off. with the bed so close to the desk it is high-pitched whirring made it tough to sleep. i slept with the tv on to drown it out our last night. we only enjoyed one breakfast at the hotel restaurant but it was great. the portion sizes were just right something pretty rare in american hotels! :) i left feeling pleasantly full. all in all this hotel has a great location and wonderful rooms. it is worth the price to have a room that you look forward to coming back to.',happy
id34217,' stayed for a conference. great location! the hotel was very comfortable close to meeting rooms and lots to do nearby. the -- th st mall is an outdoor walking promenade with shopping restaurants and entertainment.',happy
id34218,' the hotel is on the cheap end of the range for nyc. and the location while not great is a few blocks from nice places. the rooms are clean and like all nyc hotels small. but the staff made us wait long after check in time to get a room. on a hot hot day. we werent the only ones and other guests from the prior day had the same experience. many of the staff seemed nice but the operations here are frustratingly bad. the elevator is very slow. waits of five minutes arent uncommon. wish i had spent $-- more for a better place...',not_happy
id34219,' this was my second stay at affinia manhattan this year. my hubby and i were there in may and the service received from all the staff was superb. this trip (aug ---) i brought along my son during the heat wave. once again the staff came through with flying colours. with all the many guest they have they do remember their repeat visitors. it felt like i was coming back home with the treatment received. the first room we received was on the --th floor and my son does not like being up too high. but since it was only --:-- am this was the only room available. crystal at reception told us to take this room and she will call us when a room on a lower floor become available and this she did which made my son very . i might say crystal took care of me on last visit in may and ensured that we had a good room. everyone greeted us each morning from housekeeping to the doorman. the bathrooms may be small but it did the job; how long does one expect to be in the bathroom anyway. bed was comfortable the sofa couch was also good. and it was good having a fridge especially during the heat wave we were able to stock up on water and fruit. will definately be back again.',happy
id34220,' it is is a good value hotel - nothing fancy but fine for a few nights stay. there is nothing much nearby but the metro is just a couple of blocks away so that is not a problem. there is no restaurant in the hotel but there is one next door which gives hotel customers a --% discount and there are a couple of other ones within walking distance. the staff were generally friendly and helpful. id stay there again.',happy
id34221,' stayed here (again ) for my visit to boston lovely hotel great location reasonable pricedand wonderful staff. i would not stay anywhere else.the staff have a lovely caring attitude and nothing is too much trouble. i did not eat here as i was meeting colleagues downtown but i hear that the food is excellent also',happy
id34222,' very nice hotel. busy. we had a corner room overlooking the river. only wish they had free wi=fi in the room. walking distance to the parks michigian ave....great location for sightseeing. would definitely stay here again!',happy
id34223,' the san francisco marriott is a great choice if you are attending a convention at moscone. only a block away it is a relief not to have to walk too far after spending a whole day on your feet at a convention. it is a standard full-service marriott. the beds are comfortable and the rooms are an okay size for being downtown. overall it didnt leave me with an overwhelming impression one way or the other which is sad because i really wanted to be impressed by the hotel. the service was good and the bellmen especially helpful. room service was the typical marriott menu. yet im frustrated by the charge for internet service. there are several good restaurants close by with a movie theatre across the street. the whole foods market is a few blocks away if you want to get some nice snacks. i would probably stay here again for convenience sake because how close it is to the convention center. however if i was staying in san fran for other reasons the fairmont and the palace would be my first choices.',not_happy
id34224,' we found our two bedroom apartment clean well furnished and roomy. and the beds very comfortable. we were - adults and could have easily accommodated another - on the sofa pullout bed in the lounge. free use of the internet was a plus and the free breakfast plentiful with toast waffles pastriescereal juice & coffee. the breakfast dining area was small and we had to squeeze in some mornings but there was the option of taking breakfast back to your apartment and eating there (we had trays in our apartment) which is what a lot of guests were doing. we walked everywhere as the location is very central. and would definitely stay there again and recomend the hotel to others - staff were helpful and friendly. like everywhere in new york there is construction going on near by so we did find the noise at night a bit disturbing - there were ear plugs in the bedside drawers which we found when we were checking out!!',happy
id34225,' the bad - called at --:-- to see if we could ck-in early lady on phone was abrupt said no and hung up. was in the area around -:--pm stopped by to get the chk-in precess out of the way the guys said come back at -:--pm. the good - came back at -:--pm and marie was on duty and changed out customer service opinion from below avg. to above avg. the hotel would do well to go out of their way to ensure this employee stayed with them. the rooms were very nice and clean. linens were of good quality and the bed was very comfortable. decorations were simple and modern. wish we had more time to enjoy the room. lobby bar - young and modern but everyone was smiling and the bar staff was attnetive to everyone. chk-out process went smooth. well be back.',happy
id34226,' been to this hotel before with the family and had a great suite in a higher floor. hotel is great in higher floors. this time i ended up in floor - and i felt i was in a different hotel. (this time i got a great reat now i know why.) i was in room ---. horrible bed old saggy mattress and musky old carpet.. the tv remote did not work and the tv changed channels on its own every -- minutes. is --- a haunted room?! i did not wait to find out. i was moved immediately to room ---. room was slightly better mattress still old and saggy. on the plus breakfast is ok and complimentary. staff is great. great location close to the airport (hobby.)',not_happy
id34227,' loved the vibe of this hotel had a very slick urban feel that would be appreciated by design aficionados. yes it was fairly noisy on the -th floor overlooking the street but to be expected in an entertainment district and it added to the overall vibe. check in was very friendly and personalised. loved the real espresso machine in the room a real find considering how difficult it is to get real espresso in the states. only disappointment was that the included breakfast wasnt provided but i was fairly with just the coffee anyway. not suitable for prudes or people wanting a standard hotel experience.',happy
id34228,' ive stayed here twice on business once for a week in march ---- and once for a week in february ----. my first stay was much better than my second so im not sure that id recommend the hotel or choose it for myself. pros: -the location is excellent walking distance to shopping restaurants and the convention centre. the rooms are nice and fairly clean. -i came down with the flu that was going around and front desk found out i was sick and sent me complimentary soup and tea. i was really impressed by this. cons: -room service food is okay. the breakfast is terrible and i would avoid. the dinner from the onsite restaurant (anzu) was okay a little over-rated to be honest. had much better meals at restaurants in san fran. wouldnt eat at the hotel if i could avoid it. -the $-- a day fee to use the fitness centre is ridiculous. and the gym isnt that great considering you have to pay for it. the $-.-- newspaper charge is also annoying. -my biggest complaint though comes from my second stay. the room i had on my first stay was extremely quiet. on my second stay i was on one of the lower floors (somewhere between ----) and it was horrible. there was a bus stop-loading dock outside my window and i heard loud beeping every couple of minutes for ----- seconds all day and all night (---am was the only time it would stop). if youre not planning to spend time in your hotel or dont need to get much sleep then youll be fine but for my next business trip i will refuse to stay on that side of the building on a lower floor. hope this helps!',happy
id34229,' even though i stayed here for business knowing boston i can say this hotel is a great location for those visiting the city for fun. the hotel takes up a entire city block and is a classic. with this be prepared for smaller space in the rooms. you cant fault them for this one. front desk service was excellent. but i do think they can do better with having a business outlet in the rooms for plugging in personal items and updated alarm clocks and hair dryers.',happy
id34230,' orchard garden is a fantastic hotel located centrally in san francisco just a few blocks from union square. rooms are quiet and of a high quality with excellent beds and the staff is extremely friendly and attentive. you can also expect a direct response to any kind of feedback you give to them.',happy
id34231,' i booked the time hotel because of the decent rate and great location however i found out quickly you get what you pay for. the rooms in this once hot boutique hotel are dingy and need work and i questioned the cleanliness. the first room i was given did not have working air conditioning so they finally allowed me to switch rooms but the new room did not have a safe (which they eventually fixed) and again the air conditioning wasnt working and maintenance had no solutions. i slept with my window open for air flow but it was incredibly loud which is typical for the area. nobody followed up on the issue until checkout when i was given a small credit. my advice: you can do much better and enjoy a hotel that is a bit more updated and clean and where there is service where you feel like they care about any problems.',not_happy
id34232,' this is by far my favorite hotel in the dallas area. for the service and amenities received the value can not be beat. we adore bed and breakfasts and really dislike big generic hotels. this hotel feels like a wonderful large b&b more than a hotel...it just has far more amenities. rooms are large linens towels toiletries and facilities are all nice. the dining simply can not be beat. the french room is second to none and their bistro for breakfast and casual dining is spot on. we are coffee snobs and their coffee is wonderful!!! only complaints: poor (insufficient) lighting in rooms and especially in the bathrooms. mattresses are hit and miss...one stay we will have one that is fine and the next visit we will have one that is terrible. service is wonderful and they really do try to think of everything and assist however they can. nothing in the dallas area comes close in terms of character and beauty at this price!',happy
id34233,' on arriving in ny after a -- hour flight from australia i found that our request for a non-smoking room had been ignored and the only room the front desk had left was a smoking room. i could understand this if i had booked the day before but the booking had been made - month previous and guaranteed with my credit card. the room they gave us was so heavily putrid of old cigarette smoke that it was impossible to sleep without fresh air. we had to spend the night with the window open and put up with all the noise. it was obvious that cleaning of carpets and soft furnishing must be nonexistent. very disappointed about the whole affair and shows very poor management and customer care. why do i bother with hhilton membership? my complaint has gone unanswered.',not_happy
id34234,' i read the reviews and decided to stay at this property. the front desk staff was excellent. the room was clean and had no scent or smell at all. housekeeping does a great job. the breakfast in the morning was very good as well. i will definitely stay here again next time in detroit.',happy
id34235,' we stayed here on june -- ---- for one night. we used our hilton points. very nice hotel. no problems with the reservations. my wife requested a portable fan for white noise and the request was promptly filled (it didnt help...see below). the breakfast buffet was good but i still like embassy suites better. they had scrambled eggs regular and southwest style. bacon and sausage. assorted juices and breads. potatoes and fruit. the pool area is very nice. the room was nice and clean and the king bed was very comfortable. my sons sleeper sofa on the other hand had a mattress that had to be the original one. these need to be changed out. my only real complaint was that i asked for a quite room. since we checked in early and the hotel was not busy this should not have been a problem. we were given room ---. this was a corner room with nobody above you. however it was quite possibly the closest room to the busy street in the front of the hotel. it was very noisy all night long with the traffic. i wore ear plugs so it didnt bother me. but my wife who can sleep through just about anything said this was the worst nights sleep she had on vacation. i let her check us out because i didnt want to get into it with the front desk. i would stay here again just not anywhere around room ---.',happy
id34236,' nice hotel location not so good but not so bad. clean room and thats the important thing to me. a liitle bit old furniture but nothing to bad. nice shower. very close to the memorial mall. security guy at parking lot so my car was safe at nites. im very with this hotel i booked trough priceline. its not in a great location but dont get me wrong when i said great location i meant in the galleria area or downtown. but if you have a car location is ideal to move around houston metro area. nice and clean hotel.',happy
id34237,' probably the worse hotel ive ever stay at in nyc. not only were the rooms tiny - getting off the elevator and walking down the narrowest hallway leading to the rooms ive ever seen i opened the room door only to immediately hit the bed. there wasnt - inches between the door leading out of the room and the bed. the other side of the bed hit the other wall - and the bed was a double - not a queen or anything larger. the bathroom was tiny - dont try and sit down on the toilet and at the same time try and close the door. it is pretty difficult if not impossible. my advice: dont stay at the belnord hotel if you have any other choice.',not_happy
id34238,' do not stay here. if you have any expectation of what a hotel should be in ---- move straight past this dump. yes the rooms are huge however that is it. the lobby is shabby lifts shabby corridors to bedrooms shabby bedrooms are huge however what you have experienced on the journey to get here prepares you well. the furniture walls carpet bathrooms kitchenette????? etc are the worst i have seen. after travelling from perth wa th nyc we were exhausted and keen to get some sleep but we were not so tierd that we were prepared to stay here. we turned around and walked back through this old boarding house visited reception and checked out. we had to forgo one nights rate as we had booked on line via expedia. we walked down the street to the hilton garden inn on -th and went to bed. zzzzzz',not_happy
id34239,' i stayed at the bulfinch and loved it. it is location is perfect for both business and pleasure. the building boasts character before even entering. comfortable new interiors in an old boston building. modern guest rooms include high-speed internet the finest of furnishings marble bath and walk in showers. staff was very friendly courtious and informative. convenient for downtown business and shopping at quincy marketplace. i look forward to staying at the bulfinch whenever in the boston area.',happy
id34240,' loved the location. slightly secluded from the city. beautiful views. we had a villa which was perfect for our family (- travelers) with a marina view which was breathtaking to wake up to each morning. it is spendy but with that came absolute pampering. they washed all the dishes we used replaced all linens towels etc... throughout the stay. staff was friendly knowledgeable and even though it was busy when we were there they were quick to help us with anything we needed. pools were very nice warm and clean. which is a must with kids. they love to swim. beds were cozy even the pull out couch bed. things that were just ok- the dishes and utensils that were available in our rooms were not very good and there were little choices. we boiled pasta in frying pans but made it work and it was just fine. we chose to enjoy and not be picky but the flip side is spending a lot of $ we should have asked. but i hate to put people out. (my fault). we were very pleased with the stay and were so sad to leave the beauty of it all. husband and i hope to return very soon. - nights just wasnt enough.',happy
id34241,' we booked this hotel because it came up as one of the most reasonable options within a certain category. we opted for a room at the so-called club donatello since this was actually a cheaper option than the donatello proper but to be honest we had no idea what the difference was. needless to say we were surprised when we were given a suite with great views lots of space and a huge bed right next to the presidential suite. that really set the tone for what turned out to be a great stay in a lovely city. i assume the hotel has seen better day since it had that sort of faded grandeur look to it but still as i said the room was great the staff professional and attentive and the location hard to beat. i cant speak for the rooms that belong to the other floors but if youre looking for a very nice hotel without spending a fortune you can do no wrong with the donatello. downsides: the bathroom was a bit worn out but it was perfectly reasonable anyway.',happy
id34242,' we have just returned from a four night stay at this hotel. i was terrified about what was awaiting us at the hotel having read some awful reviews. i am pleased to report that no bed bugs were found lift never took any longer than a couple of minutes hotel room was quiet all staff very friendly and helpful and room linen and towels were all clean. this is a budget hotel in a great location luxury not to be expected but great for a room you are hardly in because you are busy in nyc.',happy
id34243,' nice hotel in good location close to all attractions basic rooms but clean and great views from the room',happy
id34244,' this was our first overnight stay in nyc and we loved it! (we live so close to the city the only reason we stayed was because we got the room for half price through groupon). the hotel is a short walk from times square. you can even walk to it from penn station. most of the hotel is decorated in white with lights which gives it a futuristic and very pristine look and feel. my niece and i stayed in a premium queen-sized cabin. the room was very small but liveable. the bed was somewhat hard (like a futon mattress). the size of the bed was ok for us but might be a little tight for two adults. in the bathroom the toilet and shower were enclosed behind sliding glass doors. the shower is not fully enclosed (the water doesnt go all over the floor though) and the heated towel rack is a nice touch. we ate dinner and breakfast in the dohyo restaurant. the dinner plates looked and tasted beautiful. if youre into fish i suggest the spicy tuna roll the grilled salmon and the halibut sliders. we ate at the communal tables where we sat on the floor. the ambiance of the restaurant at night was very chic (there was also a club that looked very interesting but being that i was with a teenager i did not go in). all of the staff we interacted with were very nice and helpful. i would definitely stay here again. pros: the room rates are good value for the money with or without any discounts the hotel is within walking distance from the train station and times square the restaurant is really nice. cons: the premium cabins are small. if you are not traveling solo i would suggest getting a first cabin room that has a bigger bed and a little more space. the dohyo restaurant was more of a grown-up restaurant. i would not recommend it for people with babies or toddlers.',happy
id34245,' i thought the standard was ok. the staff was a little too cool for my taste and the rooms were a little too urban chic which meant comfort was not a top priority. the rooftop bar was great the location downtonw was good for my business trip. id likely stay there again',not_happy
id34246,' i stayed here with my wife and son over spring break and it turned out to be a very nice hotel. it is new and beautiful. the staff is very courteous and helpful. our room was large and had a view of the city and water. the pool and gym were nice. the lobby with fireplace and free computer use is very nice. when i booked the hotel i was worried about the location but it turns out that the waterfront is beautiful full of first class hotels and restaurants and the subway t silver line is across the street from the hotel an easy trip to downtown boston. i would definitely stay here again.',happy
id34247,' my wife and i stayed here for the weekend and cant complain. we needed a place to rest our heads (who actually sleeps in nyc) and the park savoy provided that at the right price. this hotel is not for those seeking a luxury stay. the room was tiny and old but clean and there was a window air conditioning unit. the bed was hard and the pillows felt cheap but who cares for $----night! the location is perfect - right near the park. we also had no problem with the staff. everyone was friendly enough. when we said good morning they responded etc... i would recommend this hotel for the budget-conscious traveler.',not_happy
id34248,' this hotel is very well situated on the magnificent mile. the room offered to us was very small and we upgraded for $-- per night. whilst there i left a jacket in the business suite. i have to say that the desk staff were not very helpful and when i asked for a -nd check to be made to see if it had been handed in the girl shrugged her shoulders and said she had done all she could!',not_happy
id34249,' we usually dont stay overnight in sf but we decided to spend a little extra time there. however there were - of us -- and up. most hotels only provide - queens and a cot if youre lucky (- other hotels we checked in sacramento had no cots available so someone was going to have to sleep on the floor). nob hill motor inn had large enough rooms to acccommodate our entire family comfortably and worked with us on our needs. we had - queen beds and a pull out couch in a very roomy comfortable room (they even had a room that fit more). loved having the parking and we enjoyed being close enough to walk to many places. continental breakfast not wonderful but fine for teens who dont really like to eat breakfast. definitely would go there again!',happy
id34250,' wow! the chancellor met and exceeded all my expectations! we loved the historic charm comfortable room location view of union square friendly staff and on-site luques restaurant. definitely go for the restaurant gift card as it is worth it for breakfast and-or lunch (and their staff is so friendly! we loved mac...i think that is his name). for lunch--order the house-made chip as your side--deliciously crispy! nearby our favorite restaurant had to be uncle vito is--a local italian joint just a short walk up powell (a friendly chancellor maintenance man recommended this). right there on the powell line we opted for the --day muni pass which we certainly got our money is worth out of by riding cable car street car and bus (works for subway-underground rail too but we didnt use that). to get to this awesome hotel from airport i highly recommend using go! lorrie is shuttle. $-- per person make reservations ahead of time and easy pick-up. chancellor hotel tour desk has $- off discount coupons for your trip back to the airport using go! lorrie is. other recommendations: enjoy the sounds of street performers and special events in union square by having your window open. makes for a nice breeze too! we loved our stay here and given the opportunity will surely come back. there is so much charm to the chancellor. i could tell that from day one upon my friendly greeting in the hotel lobby and once seeing the infamous yellow rubber duckie waiting for us in our bathroom. too cute! thanks for making our honeymoon memorable! also--i loved seeing the transformation of the new chandeliers and fresh coat of paint in the lobby--looks even more beautiful and inviting!',happy
id34251,' we really dont have any complaints about this hotel. it is a nice property (except for the very very tacky christmas decorations...) the rooms are huge and the views are nice. it is close to the metro but be warned this is the financial district so after everyone has gone home after work most places for food close often there will be nothing open after -pm at all not the chemist or anything. this was not too much of an inconvenience for us however you can always catch a taxi up to china town or greenwhich where there is plenty to do see eat and buy! the staff at the hotel were not overly friendly but not unpleasant. the bed was very comfortable and next time we come to nyc if we feel like staying in a quieter area this will be the place to do so! this property is right next to the world trade centre area in fact the building was a little damaged during the terrorist attack and the great american flag that flew on top of the marriott on that fateful day now hangs framed in the foyer of this hotel in a small memorial area in the lobby along with a plaque commemorating two staff members that lost their lives helping people. i recommend this hotel.',happy
id34252,' we had to stay somewhere in houston on our way home from belize. based on the reviews i read on trip advisor...i chose the la quinta inn and suites only -km from the airport. it didnt start out on a great note...we were told to expect --- -- min to wait for the shuttle and that turned into -- min. not a huge delay when travelling but still at the end of a long day...not really welcome. we were given no explanation for the delay....and we respect that things happen...but it sure would have been nice to know that something caused this extended delay. even other hotel shuttle operators extended concern for us as they started to recognize us...and we thought perhaps the doubletree holiday inn and ramada might have been better choices given the frequency with which we saw their shuttles. finally our shuttle arrived...and the rest of our stay with them turned out just fine. the check in was fast room was clean (although somewhat still in renovation mode) and check out was fast along with a much more prompt shuttle back to the airport in the wee hours of the am. the price was good for what you got. only issue we had was with their intial shuttle. there was also no restaurant in the hotel...but we had a short walk to a -- hour restaurant down the jfk....which had really good home cooked food and was speedy.',not_happy
id34253,' awesome location. amazing pool and pool bar! old school charm. clean and the remodeled bar lobby and fireplace are retro cool!! great room service with a friendly smile. food was great too!!! i will keep comin back.....able to drive to malibu zuma beach and the grove at farmers market....awesome location!!! room service waiter was so charming and . i love when people at work are nice and friendly!',happy
id34254,' overall this hotel was great...staff was friendly although we werent offered a room upgrade like others have mentioned in their reviews. in fact it would have been courteous if the woman at the front desk would have asked us if we were in town for a special occasion. the location was perfect...- blocks from michigan ave and rush street. my only real complaints have to do with the thermostat and the mini-fridge. the annoying sounds that came from each one kept us up at night. constant ticking from the thermostat and the fridge sounded like a jet engine when it cycled...okay maybe im exaggerating a lil bit but you should get my point.',happy
id34255,' stayed here for - nights and were impressed by this well managed hotel; great (if not huge) rooms clean quiet (at --th fl) and well appointed. perfect location just round the corner from moma -th av rockefeller center etc. and absolutely amazing value with a $--- rate found online. this hotel is at the top of the list for next nyc visits business or leasure.',happy
id34256,' right off i-- it was a perfect place to stay. but the rooms werent that clean the bathtub was clogged it smelled like smoke and the breakfast was non-existent. the cleaning staff was very pushy and waited for us at the door before checkout. and it was very apparent he wasnt cleaning.',not_happy
id34257,' we stayed december -----th ---- at the grand hyatt and for the first time actually staying in manhatten this was a perfect location! the hotel room was beautiful clean and the right size. the staff was very friendly and the location cant be beat. we simply walked downstairs each day to the grand central terminal and were able to ride the subway anywhere we wanted to go. there is a great market iocated in the shops of the grand central terminal and we bought breads and fruit and cheeses and had our own very nice breakfast in our room for two of the mornings we were there. great coffee bar located in the terrminal as well as the coffee in the lobby of the hotel was not good. there were other times we wanted to walk to our destination and being so centrally located to times square rockefeller center and macy is this hotel was a breeze to get around manhatten. i would definitely stay here again.',happy
id34258,' i spent my entire evening with friends at the hotel lounge which was vibrant and thoroughly enjoyable. staff was terrific. i really appreciate the spacious and well-stocked fitness center; and the fact that it is open -- hours. nice pool -- it is amazing that a downtown hotel would even have a pool. finally the rooms though small are thoroughly modern and comfortable and tastefully designed. spacious shower with large rain shower head (i believe the savoy in london made these famous). finally all the check-off items were there: in-room safe; well-stocked minibar; great flatscreen tv; desk; bathroom items; ample plush towels.',happy
id34259,' end of may into early june and weather was unseasonally hot. aircon coped well. room huge and comfy. street noise apparent especially from -am but we were so exhausted from exploring this great city we slept through! staff friendly and helpful. breakfast is only downside. buffet continental on plastic plates and utensils and you clear away yourself. there are loads of diners within - minutes walk and times square is only -- minutes walk ok -- if your slow! - blocks from central park and subway stations --- minutes. persivere with the metro its well worth it and new yorkers are so friendly and helpful! oh by the way the lifts are slow! would recommend and return.',happy
id34260,' what a great experience! the staff in the hotel were courteous helpful and friendly. our room was very clean and well-appointed and we cannot praise the hotel and its staff enough. a couple of staff are worthy of special mention because their contribution to our stay helped make the difference. albert - the concierge - is worth his weight in gold if youre a tourist and dont know the area. nikki who works in the bar is a shining example of what a customer-facing employee should be. choosing the sheraton gateway was a trade-off fo us as tourists. we needed somewhere close to the airport after an ---hour flight but wanted to be fairly close to the touristy places. we made the right decision and wouldnt hesitate to say there again.',happy
id34261,' stayed for - nights recently in a large room. it is great to have own cooking facilities fridge microwave gas hob; with pots crockery and cutlery provided. the decor is not the most up-to-date and some of the cupboards could do with a spring clean but overall this is a great hotel for those who want to explore manhattan. grand central is very close by so it is easy to hop on a train elsewhere too. for people who dont want to eat out morning noon and night this hotel is great. my mother - on her first trip to the us - was impressed with the staff; they offered to post her letters held our luggage for a couple of hours at no extra charge before we left for the airport and generally were genuinely friendly.',happy
id34262,' the hotel is somewhat located outside of downtown but they have fine parking space and a free shuttle service. you can find some nice restaurants in the neighbourhood. we liked the room (highest floor parking side) it was quiet. staff was very helpfull. minusses were temperature of the outside pool and not enough tables and seats for the (complimentary) breakfast.',happy
id34263,' paid for five nights through orbitz. upon arrival found my room noisy (person next door drilling and banging on walls) bathtub backed up with water and mold. asked for another room and none available. asked for refund and told to contact orbitz next day. was never able to get refund owner never available. went back second day to get another room and clerk refused to give me a room (they still had my payment for - nights). had to sleep in the park that second night! went back third day and was given a room. tried to get refund for the one night they refused to let me have a room and was unsuccessful. asked desk clerk to call taxi for me day of checkout and he called a taxi that charged a $-- flat rate (normally a $-- fare) to the bus station. this is the worst experience i have ever had at a motel.',not_happy
id34264,' i concurr with other disappointed reviewers. the good- great location - convenient to all tourist sites etc. but there is a good cluster of hotels in this location so id try something else next time. the pool is decent size with a lot of nice natural light. the bad- rooms... are very small- we felt claustraphobic with our family of four in one of these rooms for - days. we needed a roll-away bed and could barely fit it in. the beds were really bad too- it seemed like they took old mushy mattresses and added some kind of pillow top to them. but theyre still using standard size sheets which did not stay on the bed- had to redo the bedding twice during the night. the hot tub was cool- same temperature as the swimming pool. the hotel was very busy and the pool could have used some tidying up late in the day but the pool attendents never left the check in desk- absorbed in lively conversation among themselves. the concierge- seemed truly annoyed that we bothered her. she waved her hand in a general direction to tell us where to buy tickets for the duck boat tours- as if we should already know this information. on other occassions during our stay concierge service was generally apathetic. we paid top dollar for this hotel during the summer season. it was a disappointing experience.',not_happy
id34265,' nobody was operating the front desk when we came in at -pm so we waited around about -- minutes for someone to check us in. then we were assigned a room on the first floor near the elevator when we had originally requested a room on the upper floor away from the elevator (we were told that no other rooms were available). as expected the thumping noise from above (due to the thin uninsulated floors) was very annoying. the a-c was noisy as well. requested a -pm late checkout so we could take a shower after the austin marathon but our request was denied. the hot water had a sulfur smell like raw sewage making for less-than-enjoyable showers anyway.',not_happy
id34266,' needs a good clean and tidy up. going up to room struck by dirtiness of carpets and just lack of attention to making the hallways looking nice - including spare bed being in hallway all day once. room was at end of such hallway - but on entry struck as being bright good-sized standard hotel room and ok. restaurant in evening very unwelcoming was wondering if open or not on first night and on second night others came along wondering the same! good sized meals though. ok at breakfast time though felt more welcoming and handy to have buffet breakfast downstairs. but very good staff on the desk. all very helpful making phone calls to enquire about and organising trips advising how to get to places with printed off maps organising taxi etc. good lounge area to sit in.',not_happy
id34267,' super place. i felt safe the location was great the rooms were clean and nice. the staff was exceptional !! the best $ rate i could find. my first trip to new york and the people at the hotel helped make it a wonderful experience.',happy
id34268,' we booked online for a company function and got a good rate. we arrive and there is a wait to valet your car. no big deal. but there were no carts to put your luggage on and the hotel entrance has doors you pull instead of sliding open. hard when you are carrying a couple of bags. the carts were inside and we were able to get one. check in was ok and we had a atrium suite. (big mistake getting one of those). we went to our function and then coming back it was very noisy in the atrium where the bar is. much to our huge disappointment the room was not sound proof at all. this was around midnight and they said that there was nothing they could do. it finally died down around -pm (i thought the bars had to close at -pm??). we hardly got any sleep. plus our ceiling fan did not work so we could not drown any noise down (like others have commented). the breakfast was ok but the omelets had no seasoning. the service was ok in the restaurant. when we checked out however and told them about our experience they said oh well. maria (at the front desk) was very unsympathetic. i overheard quite a few compaints from guests in the line waiting to check out. someone else had a coffee maker that did not work. there was no refrigerator in the room so we could not keep our drinks cold. i dont know where aaa says this is a - star hotel. more like half a star. we will not be coming back. the hilton down the street is a much better stay if you are looking for a place to stay when seeing the game or attending a convention event.',not_happy
id34269,' my wife and i just spent - nights at the bhh and loved every minute of it. we had a superior room on the -th floor with a harbor view. the weather and visibility was great. from the minute we pulled up to the front door we were treated like royalty. the doormen are pleasant engaging and attentative as well as the bellman that brings your luggage to your room. the concierge is always there to answer questions make reccomendations on restaurants etc. your room is immaculate thanks to daily room service. the staff at the sea grill was exceptional. to sum it up our stay at the bhh was a dream that we hoped would not end. special thanks to the doormen dave william and joseph. bellman billy and rafik. concierge nathan and sea grill manager justin. we highly recommend the bhh and look forward to returning next year.',happy
id34270,' stayed here for - days in june and thought it was satisfactory for the price. the room we were in was small and worn and the bed sagged badly in the middle but the toilet and shower was clean which is important. the staff were friendly and helpful and the location is great situated at the beginning of chinatown and easy walking distance to the bus and train and most locations you would need on a vacation. the area around the hotel is safe and we strolled around at all hours of the day and night and never felt uncomfortable. if you want luxury this isnt for you but if you want value for money and a great location its perfect. we would stay again.',not_happy
id34271,' on my way for the -rd stay at the murray hill east. quiet neighborhood close to grand central terminal lots of room clean and safe. staff has always been friendly. nothing fancy but very homey.',happy
id34272,' my husband had a business meeting in san diego and asked me to join him and make it into a mini-vacation. arrangements were made by his associates at a special rate; hence i cant quote the usual price of this room. however i would consider it to be run-of-the-house and standard. that said it was fine. this should be considered a business hotel rather than a vacation property. the sheraton san diego hotel and marina is one of two in the area in close proximity to lindbergh field the san diego international airport. it is so close that one could practically walk there from the airport. we rented a car though the hotel provides shuttles. the drive to the airport from the hotel is probably no more than five minutes. though the location makes for a convenient launching point for san diego activities visitors should keep in mind that planes fly low over downtown san diego creating a frequent roar of jet engines up above. the airport appears to close about midnight and not reopen until an early but not unreasonable time the next morning. the planes are heard and seen from the hotel but didnt create a problem for us; they might for some. the hotel has over ---- rooms all having balconys. our room was what i would consider of an average size with two double beds and was comfortble enough for our adult daughter to spend two nights with us. it was tastefully decorated and all furniture bedcoverings etc. were crisp and clean upon our arrival. however the view from this room was so enchanting that even a lesser appearing room would have gotten a thumbs-up here. the hotel faces san diego bay and our room had a glorious view of the city skyline and a great expanse of the bay. the room is small balcony with its table and two chairs was a class spot to enjoy your morning coffee while viewing the many sailboats and other vessels passing by. and as if to complement the daytime view the san diego night time brought on the city lights and a mad search for the proper camera exposure to capture them. the room was equipped with a television clock-radio and a very simple little coffee maker that was fine for tea but questionable for coffee. for that management apparently wanted us to go into one of the hotel is restaurants. the room was also internet equipped and the user would be connected for $--.-- a day. there was a stocked refrigerator in the room carrying sodas ($-.--) small waters ($-.--) rice krispies treats ($-.--) and the like all prices subject to a --% restocking fee. we passed on this little sheraton moneymaker. we were all thankful for our cellular phones here because sheraton fiercely guards outgoing calls from its rooms. they charge $-.-- for access per local call up to -- minutes per call with .-- per each additional minute beyonyd that first hour. toll free calls will set you back the same as above. want operator assistance or making a credit card call? it is all the same to these folks. if you need to call long distance your prices will be that much higher. bring your cell! the hotel has a few restaurants and we dined at quinn is a casual sports bar offering adult sandwiches (no pb&j on the menu though i am certain they would oblige if requested) such as the marinated skirt steak on a ciabatta roll which i had and a very fat pastrami sandwich selected by a friend. they had a wide assortment of appetizers and some nice main dish salads and the requisite soup for a seaside community clam chowder. prices were about what you would expect in a city hotel with the chowder at $-.-- for an average sized bowl. food was well prepared. as a full-service hotel in-room dining is also offered but be prepared for the food prices to be pumped up with sheraton is version of thinking of its patrons comfort (tongue in cheek here). the in-room menu reads for your convenience a --% service charge and a $-.-- delivery charge will be added automatically. however if this is not a determent then a very nice selection of foods is offered. aside from a bank of computers in the lobby available to guests without charge we did not use any of the other commercial offerings but i did investigate what was available a smart office is set up with a computer printer speaker phone scanner fax etc. at $--.---hr. this room is described as being appropriate for small meetings and interviews and has a capacity for up to four people. they have a spa and fitness center for a $--.-- daily fee for hotel guests. various spa treatments are available and the center is equipped with cardiovascular equipment and body machines. neither a hair salon nor manicurist was in the list of services. there is a small store selling the usual hotel merchandise and snacks but dont expect to find any semblance of solid nutrition (a bagel for instance) there. again they want you in their restaurants so they can sell that bagel for $-.--. everyone we met at this hotel from check-in personnel to wait staff to maintenance was extraordinarily nice. apparently sheraton takes the time to select and train its people and it shows. no complaints there! beware of their parking arrangement. they charge $---day for hotel parking more for valet. an adjacent open lot charges $-.-- per hour and the charges just keep accruing. check before you park so you wont be surprised. in conclusion this is a pleasant place to stay especially for the business traveller. the property is smart food is good and the location is great.',happy
id34273,' i love this place. the location staff service and rooms are all excellent. i stay here at least - nights each month and have done so for over a year now. it is my home away from home whenever i am in austin. i travel and stay here for business most often. i have also brought my family with me and stayed here when i am her for pleasure as well. it is a very family friendly hotel. stay here the next time you are in austin. you can thank me later! :-)',happy
id34274,' i recently spent three nights here with my young daughter. usually i stay at the mandarin oriental but i think i am going to make this hotel my new new york go-to. the location is better (for museums & shopping) it is less of a scene and it is less expensive yet feels just as posh. for a honeymoon or other major life event id choose the full on glam of the mandarin or four seasons but for a mother-daughter weekend a romantic getaway or a long-term stay i think this place is better. it is a one minute walk to the whitney and a five minute walk to the met. the natural history museum is just a taxi ride across central park. also you are only a few feet away from madison avenue. michael kors is right across the street. carolina herrera is a block away. and that is just for starters. you really cant ask for a better shopping locale. the rooms are beautifully decorated and the bed linens are top quality. in fact everything is done in upper east side niceness. my room was a grand deluxe and it was quite a good size room. also as other posters have mentioned room service is provided by cafe boulud which also serves as the hotel is breakfast room. breakfast is excellent and the room service food is very good with the exception of the bread which was stale and mealy and worthy of a nursing home. i had room service all three nights of my stay and the bread was the same awful every time. did it affect my stay? of course not. but it sure affected my opinion of cafe boulud. one thing that did affect my stay however was the street noise. my room was on the fifth floor and the street noise was just too much--and i say that as a person who enjoys a bit of new york street noise. the hotel is sandwiched between madison and -th ave both very busy streets and the hotel itself is on a street that seems to get a fair amount of truck traffic (possibly hotel deliveries?). there were a couple of instances in the evenings when i couldnt even hear the tv. if you stay here you should probably request a room on one of the upper floors. but the hotel really should invest in sound-blocking fenestration. if they did they would be five stars all the way.',happy
id34275,' i stayed here after reading reviews..i was very disappointed. it was for my daughters birthday..i called before check in and asked about the pool area was open and told it was. it toot is it is waterslide and playthings for the kids. when i ased if the slide could be opened i was told that the was no lifeguard on duty but signs posted everywhere no lifeguard swim at your own risk. these so called water features were the only reason that i paid for the overpriced room. the rooms are nice. and i had to ask for bed linens twice. to then make my own bed! terrible experience.',not_happy
id34276,' my wife and i made a last minute reservation at this hotel and snagged a great rate. the location is prime and the rate was good...and we were staying during the week in march so the place was pretty quiet. the staff offered us an upgrade to a suite with a great view and a patio for a few more dollars but when we went to the room it had clearly been smoked in (despite the fact it was a non-smoking room) and we declined (all hotels should be ---% non-smoking). the room we ended up with was fine although my wife observed that the hotel tried too hard to be european. if youve been to a typical european hotel you know their beds dont have sheets and blankets like american hotels but instead have a single comforter thing. i dislike it in europe and i dislike it more in the us. the room was drafty too so we had to keep the heat cranked to stay warm. the lighting situation in the room was abysmal...why do so many modern hotels have ridiculous lighting?? i still think the room was too dark and am still baffled by the crazy light switches. the bar was ok but the bar staff was not the least bit friendly. about -- minutes after we arrived the waiter told us he was leaving so wed have to close out our tab (which is waiter speak for id really like my tip now please ) and that kinda soured the experience. the fire alarm went off at approx --:-- am (there is no way any human would have slept through this alarm) and i feel the staff could have done a better job of informing the guests that it was a false alarm. they slipped a very nice note apologizing for the alarm under our doors a few hours later that morning but at the time i really would have like to have known if i was supposed to evacuate or not. if you do stay here i highly recommend a walk west on houston for a few blocks till you come across the bowery cafe on the south side of the street. the coffee is phenomenal and the almond croissant is one of the best baked goods i have ever consumed.',not_happy
id34277,' so i was on a road trip and this was the only hotel we actually looked up and it had decent reviews (god knows why)...all we were looking for was a place with a bed and a shower. first of all its in the middle of a ghetto. when we check in there was a guy screaming on the lobby phone another guy arguing at the desk about his weekly rate and a mother and daughter trying to cancel their reservation. its also attached to a spanish dance club and you have to walk like a mile to your rooms. there is a sign on the door that says to leave your valuables in the front desk safes...because they will get robbed. the carpet was so dirty that our socks were black and the room was filled with mismatched furniture. there was a gap between the curtain and the window...and there was a vanity mirror on the wall next to the door...so when you stand outside and look in the window through the gap...you can see the people sleeping in their beds. we slept with all of our camping knives open. we asked the front desk where we could find some food....and she guided us in a direction into the middle of the ghetto...with only lunch trucks to get food. we used our phones to find a wendys -- minutes away because we didnt want to get out of our cars in that neighborhood. bad news',not_happy
id34278,' location is perfect. - block to cable cars and union square a few blocks to bus stop and - blocks from bart. you do not need a car to get around the city. rooms are large and comfortable with fridgemicrowaveand robes provided in each room. ed &jesus at the front desk are the most accommodating employees ever! they will answer any questions and give you wonderful directions to anywhere in the city. we found a wonderful and reasonable cafe one block away on post st called the honey honey cafe. we ate our breakfasts there. it was fast and delicious. wish we would have had lunch too! buy a muni tix at the baggage claim info desk for a - or - day pass for unlimited use of the buses cable carsand street cars ($---$-- per person). the hotel will give you maps that show all the routes.',happy
id34279,' the check-in clerk refused to accept my mastercard debit card; claiming that they would not be able to locate me should the charge be subsequently rejected by mastercard. the room was extremely noisy with aiport traffic and noise from other guest rooms clearly audible in the room. i was unable to contact either housekeeping or the concierge by internal phone the calls just rang out. we had to hunt a waiter down at breakfast in order to ask for sauces to be available at the table. the room was dark and worn out yet the hotel has supposedly just been refurbished.',not_happy
id34280,' we found the room at days inn far too small for a family of four. the room smellled very musty. both the sink and bath plugs didnt work. would stay some where else next time',not_happy
id34281,' we stayed in the hollywood hotel for four nights when we arrived in la from australia. first off the area is ok - we felt perfectly safe walking along vermont avenue even at --pm. i wouldnt have gone down the side streets but walking to the rite-aid and the metro station was fine. however it isnt anywhere near as nice as north hollywood or beverly hills. the hotel itself was very nice - clean and modern. i think we stayed in a modern room as the furniture and floorings were all new. there is a nice courtyard in the middle of the hotel where guests can go for a drink or just relax. the service was ok - we were able to check in early however other then that the staff were not overly helpful. they try to sell a tour which is obviously affiliated with the hotel as the man who checked us in was quite pushy. also we didnt have enough quarters to wash our clothes but when we asked at the front desk we were told sorry we havent got our money run yet. i think that service is definetly an area that the hotel can work on. the housekeeping on the other hand was wonderful - they did a great job of cleaning our room each day. the breakfast was also great - the egg cooks were excellent - best omlettes we have ever eaten. the only other issue we had was that the rooms directly across the hall were being renovated which meant we were awoken at -:--am by constant hammering. this was for a couple of days - the staff did not advise us that this was happening or offer us another room. i would recommend this as a good place to stay - very close to the metro red line station and the buses run along the street. my only complaint was the service and the fact that we were woken up early by the renovations.',happy
id34282,' -. worst of all somehow as a gold member i got shifted to the room on the first floor – closest to the hotel entry way and closest to the lobby and elevators. clearly i have gotten very little sleep since i heard everything that was happening in the l',not_happy
id34283,' i just returned yesterday from a --night stay at the belvedere. it was my second trip to new york city this year and the first ever for my mother. i wanted her trip to be special so it was important that i find a nice hotel. i chose the belvedere solely on the reviews from this site and i was not at all disappointed. for the price this hotel was perfect! the location was great since it was so close to everything but it was on a residential-type street that even had a school on it. the staff was very helpful and friendly and the room was larger than i expected and very clean. we had - double beds in a no-smoking room on the --th floor with a window air conditioner that worked just fine to keep the room cool even in unusually warm september weather! having a microwave and refrigerator were especially handy and there is a nice little flower shop-mini grocery right on the corner where you can buy most anything you would need. i really liked having an iron and ironing board in the room too. we didnt experience any of the elevator problems that some of the other reviewers mentioned and although i heard a few sirens from the nearby fire station i didnt find it to be a problem. i guess if i had to find anything wrong it would be that our adjustable shower head wouldnt adjust but that was no big deal! there is a great little mexican restaurant a couple doors down called sombrero that has great enchiladas and we also enjoyed pigalle and hurley is restaurants in the area. the breakfast buffet in the hotel was very nice but at $-- we preferred to buy bagels and cereal from the grocery and eat in the room. i would definitely recommend the belvedere and the next time i come to the city ill be sure to stay there.',happy
id34284,' first let me say the staff was incredible. anything you asked of them was taken care of immediately. the hotel is clean and friendly. the staff can only do so muchand any problems we had were beyond their control. that being said i dont want to sound harsh on the hotel because it was a great stay for my family of -.but i was expecting to buy my tickets to seaworld there at the hotel at discount prices since they have flyers all over the hotel saying that they have discount tickets for sale there plus seaworld theme posters on their elevatorsso i go to ask the lady at the front desk about discount tickets she tells me they dont sell tickets there. i was taken aback at the fact that all over the hotel they say they have discount tickets and then you get to the front desk and they dont. false advertisement if you ask me. other than that the hotel was great.if you dont have kids dont bother going there either this is pretty much a family hotel you will not be able to get into the hot tub without getting splashed around by - year olds that have no supervision. hope this helps someone.',happy
id34285,' i stayed in this hotel while in boston to see a show. the hotel staff was really nice the breakfast was tasty and the room was clean. althogh the rooms are small it is more then enough to sleep in if you order the right size. the hotel truly is in the heart if the theatre district only a block or two away from the colonial and wang. also city place is very close for food. there are also tour on and off stopsp within walking distance.',happy
id34286,' my sister and i chose the eventi while staying in nyc for a long weekend to celebrate my --th birthday. from the moment i arrived i knew we chose the right hotel. the location is phenomenal! situated between all the tourist destination of up-town and mid-town and the hot spots of the village and soho. we loved it... on saturday is a was short walk to a great brunch place called the guilty goose where we enjoyed bottomless mimosas and tasty brunch fare. aside from the awesome location is the staff of the eventi. kimpton is know for their excellent customer service but nowhere is that more apparent than at the eventi. every member we encountered was personable and friendly. their openness and general friendly demeanor made my sister and i feel at home the whole weekend. i especially want to mention the night staff. the evening and late night concierge were awesome and their attention to detail were second to none! i am so we chose the eventi to stay at while celebrating my very memorable --th birthday!',happy
id34287,' our family stayed at this hotel for four nights and i was impressed beyond measure. the hotel room was equipped with microwave and refrigerator and the continental breakfast had something for everyone. im a stickler for cleanliness andnevada amazed at how clean the entire hotel was maintained. the hotel staff bent over backwards to make our stay memorable---from impeccable housekeeping fantastic beach suggestions from the front desk and breakfast staff who were incredibly gracious. the hotel was very quiet though there were many people on site. the dining area had two sections so business travelers could watch the news or conduct breakfast meetings in a quieter location. the location was a central home base as we traveled to legoland beaches and san diego theme parks. id highly recommend this hotel and would definitely stay there again.',happy
id34288,' stayed for three nights on business. a smaller boutique-style hotel with room sizes and amenities to match but clean and comfortable. bathrooms have only a shower stall and provide limited counter space. great location in the flatiron district makes is quieter than other hotels that ive stayed at in the city. management and staff were friendly and accommodating and resolved a minor problem right away. important tip: dont use the in-room phone - expecially for international calls. the per-second rates are crazy. go to a nearby retailer and buy a calling card or a prepaid phone instead.',happy
id34289,' i was excited after booking the hotel is special $-- tz rate because i never stayed at a kimpton hotel and heard they were cool and quite nice. so we expected a lot from helix and found the experience to be so-so. the good: actually being city slicker -- somethings we loved the hotel rooms. the decor was funky and retro and made us feel like we were in an austin powers movie. the room size was large and felt very open. we also got a high floor like we requested so we got the relaxing experience we wanted while in the room. the not so good: the noise level from the club is bad and the crowd is very mixed so we didnt partake in it. the location is also out of the way from the metro but if youre young or young at heart you wont mind the walk past the embassies and airy streets. the food isnt worth the price but we got breakfast for free (see below) the ugly: despite everything the hotel has going for it the management made a lot of mistakes during our visit. we arrived late at night and they sent us to the wrong room. not only that but the keycard worked and we nearly walked in on a half dressed man! following this we told the management. they barely offered an apology until we requested free breakfast for the incident. they did agree and the breakfast was very nice. unfortunately they never followed up with us the rest of the trip to make sure everything was still ok. i expected more from a business-botique class hotel. they also didnt give us the double double room we reserved making us settle for a - double room. we also witnessed other guests complaining of the same thing.',not_happy
id34290,' this hotel was gorgeous! it is on the quiet side of the riverwalk. i would have preferred to be a little closer to the shops-restaurants but it is just a short walk by the river to get there. the valet parking was pricey but easy access and friendly. the staff was very nice and accomodating. the rooms were also very beautiful and enough room for our family of -. the kids just loved the outdoor pool!! we stayed using points so the value for us was great! i do have one minor complaint. my daughter fell while sleepwalking in the room and hit just above her eye on the marble desk. of course this is no fault of the hotel. but when i went down to the lobby to ask for help and ask for the nearest hospital the clerk was very nice but definitely not well trained. my daughter was bleeding with a gaping wound and needed stitches. all the clerk did was look up the hospital on his phone and send us on our way. no one offered an ice pack no one took a report and no one asked about helping to clean up the blood in the room.....i just think that management should have been involved in this semi-emergency situation. santa rosa hospital was so great in the middle of the night we could not have asked for better care in san antonio!!',happy
id34291,' everything was perfect - location (although a longish walk from the metro in the heat with luggage) quiet street but you could walk many places from there from the white house to the bars on u street. rooms were spacious bright and comfie. all the staff were above and beyond in being helpful and friendly. loved the bar the free wine hour every day was needed after a tough day of sightseeing (plus the little apps). kellie and rick rocked that bar. highly recommend staying here if your travels bring you to dc.',happy
id34292,' if i could give this hotel no stars i would. the allerton is a huge disappointment. i travel a lot. ive had better service at the holiday inn. frustrating because the allerton used to earn the exorbitant prices they charge. they were difficult to deal with on almost every level – even when tipped very well at the beginning. location is good...but... you can get far better service and amenities anywhere else for the price. the service staff is downright rude - from reservations to the concierge. the doorman was great but that seemed to be a fluke. most of the staff comes off as extremely lazy. if you need any information - it will not be volunteered. you must ask them to explain everything. they will try very hard to give you the room by the elevators. dispute it and change rooms. the front desk will make you feel like youre bothering them. that is if you can get any four or five of them to look up from their computer screens long enough to pay attention to the fact you’re standing right in front of them. i was ignored for no apparent reason upon check in. i cant imagine how it will go when i leave. be sure to put the dnd hanger on the door or the maid will walk right in without knocking as she did to us. an absolute must is this: scrutinize your charges. if you must remind them it is fraud to charge you for services and items not ordered. we had mini bar charges added to our bill when none of the items in the minibar were used. the charges had to be disputed in order to ensure the promise of having them removed. it remains to be seen if they will follow through and actually remove the charges. get a detailed print out of the room charges sent up to your room hours before check out on that note be sure you use your major credit card to pay for everything so you have a leg to stand on when you dispute their add-on fantasy charges. i would not stay here again and i recommend you dont either. it is not relaxing to have to marshal your hotel charges be invaded by rude staff and dispute fraudulently made charges all the way through to reviewing your bank statement well after leaving this place. and it is hotter than an oven through out the hotel. the allerton does not know the meaning of service. im so sorry i stayed here. don’t stay here.',not_happy
id34293,' this hotel is an embassy suites. that name used to mean quality to me. i am a frequent traveler and have enjoyed es establishments in the past. however i took my family to this philadelphia property and was appalled at the condition of the rooms. the bedroom door was missing chunks of wood from it as though it had been kicked in. the seal on the sliding glass door was so poor that ice formed on the inside of the glass during the night. the bathroom was a story in itself. the caulk around the tub was black and peeling away. the towel bar was one breath from falling off the wall and a large portion of the vanity between the sink and the toilet was missing and a foul smell emanated there from. this was our second room! due to the most intense whistle coming from the bedroom vent and the needed but inoperable pull-out couch we requested and were given a new room after the first night. there was no improvement save the vent noise so we made the decision to sleep in filth or not to sleep at all. the front desk personnel are kind and helpful but don’t rely on a concierge. the website states they have a concierge desk well that is exactly what they have a desk. no one mans that desk and the concierge to whom i was directed was whichever valet on duty was not currently busy. i understand that this is an older hotel and they are currently undergoing a rehab but it appears that rudimentary maintenance was given up years ago. that is not fair to those who are staying and paying today. i would not recommend this hotel unless it is an absolute necessity to have the convenience of museum row and even then try to postpone your visit until after the rehab completion. i have high embassy suites hopes.',not_happy
id34294,' dont miss staying at the casablanca which is located perfectly in times square. the hotel staff is very pleasant professional and accommodating. raymond as well as other staff members housekeeping staff and those staffing rick’s café provided an extremely welcoming and pleasing atmosphere. we definitely enjoyed rick’s café which provides complimentary breakfast items coffee cappuccino juice fresh fruit etc. and cookies are provided -- hours a day which is a great snack and in the evening we enjoyed the complimentary wine and cheese. rick’s café is just a great place to gather when traveling or visiting with family friends or if you are alone. the hotel staff’s recommendations and guidance perfectly assisted us with our planning. our room was the premium king sized room and the bed was very comfortable and plenty big enough lots of space for our things and included a huge bath area. the amenities are endless including complimentary movies and we requested a mini refrigerator that was perfect for our needs with plenty of space in the room for it. we were traveling with family including two grandchildren and the entire staff was very attentive to our young grandchildren and as grandparents that naturally made us very to know that that the hotel is so family friendly. casablanca’s website along with their photos accurately describes the hotel and you will not regret staying at this hotel. we highly recommend the casablanca.',happy
id34295,' this is a first class hotel centrally located in the core of downtown denver. there are plenty of great restaurants as well as shopping within walking distance. the hotel is well run the room was great and it was easy to get around considering the size of the place. i would definitely stay there again when visiting denver.',happy
id34296,' stayed five nights at the new grand hyatt. i have been to san antonio at least a dozen times on business and stayed at almost every down town hotel. i watched this hotel being built over the last couple years and thought it was going to be spectacular. it’s really just ok. of the two hyatt’s in town the grand hyatt has the best location to the henry gonzalez convention center; it’s literally on the same property. i prefer the hyatt regency which sits on the river walk in the center of town. (the hyatt regency is under renovations currently) the grand hyatt has a very large and modern lobby desk staff are plenty and very friendly. there is a loud bar in the lobby and small gift shop. rooms are modern and decorated in contemporary style furnishings....not very big but functional. the fitness center is excellent with at least a dozen treadmills and half dozen elliptical machines yoga room free weights and best yet open -- hours. there is also an outdoor lap pool on the same level. only ate one breakfast at the hotel in the achiote river cafe. two eggs toast orange jc and coffee was $--..!! there is a denny is two blocks around the corner on bowie street...two minute walk....actually run very well...took about five minutes to get our food each morning and they were busy and very friendly. lunch and dinner you can pick from anywhere on the riverwalk. mexican steaks seafood burgers....everything is there no reservations needed. cab fare from the airport to the hotel will run around $-- (two people) the alamo is barely a ten minute walk and a shopping mall with a macy is is across the street. family friendly area.',happy
id34297,' the bryant park hotel have the best people. everyone we interacted with went above and beyond to make sure we had everything we wanted. best of all they were warm approachable and eager to help. my daughter lost her beloved puppy. the staff searched the hotel found the puppy and had it waiting for her in the lobby with a note that said i missed you! this saved the trip for our youngest. it would have been so sad for her memory of her first trip to nyc to be that is where i lost puppy. the location was perfect! we enjoyed several hours in bryant park during our stay and it was so convenient to walk to times square grand central station and the empire state building. we had a junior suite which was big enough for a family of four. we used the couch as a bed and a roll-away bed. the couch was fine for our -- year old. it might be a little small for a teenager or adult to sleep on.',happy
id34298,' great place! first time staying here and my son highly recommended it. we are very picky about where we stay so when i saw pet friendly after we had bought the columbus roar and explore package i was worried. no need to be! they honored our request to be in a room where no pets had recently been or were staying now. hint: ask for high floor. pets are usually placed on first floor for easy access to outside. this is a beautiful spotless clean hotel. beds comfortable. bathrooms nice. great shower pressure. flat screen tv. desk. recliner. free wireless. asked for extra towels. there immediately. very quiet and very secure. free breakfast buffet was really good. evening snacks and three free alcoholic drinks per person or fountain soda. nice dining area. indoor-outdoor pool and patio area well kept. only thing i didnt like was --.-- per day to park but it is downtown so that is really not bad. great location too for evening walks and close great restaurants. five stars definitely!!!',happy
id34299,' this hotel if you can call it that is interesting. i have stayed here on business and can say it is the worst pos hotel in the us. yes its bad folks. why? -) horrible service -) overcharges -) incompetent staff -) noisy rooms -) outdated ---- is decor -) the list goes on and on. this hotel (motel) might be good for some people wanting a one-star hotel and no frills nothing fancy. i need a place to lay my head. i would recommend elsewhere. i got there and they didnt even have my room folks please. i could really rip this hotel apart for the stuff that went down but im warning you if youre coming from out of town dont stay here. staying on the street would be about the same experience. it is horrible. no one can actually justify giving this more than one star. the price is the only thing saving it and even that is not a consolidation.',not_happy
id34300,' i have stayed at other kimpton hotels and i have had need of dry cleaning in a pinch. usually it get is done. this time i was never told that it could not be done until it was too late and i had asked three times if it was going to happen. i ended up going to a business meeting with clothes that i had to wash in the hotel sink and hoped the with wrinkles would fall out by the heat of the shower in the morning',not_happy
id34301,' nice modern hotel in great location; attentive staff always helpful. bathrooms a little small but there is more important stuff to do in ny anway.',happy
id34302,' if you want great service and courteous staff just ask for fazli and gang they take great care of you. i stayed at at lot of red roof inn is but this is by far the best and in the right area except during the rush hour . . .',happy
id34303,' nice view nice emplacement but we had really hard time to be refilled in towels coffee coffee cups water glasses wine glasses etc. no sign for the door :do not disturbed no coffee machine the first day. we stayed -- days and everyday we had to ask for something because the maid never refilled properly even after we ask her two times. at the end we were really pissed off. also the climatisation in the room was not sufficient at maximum and water was dripping off on one meter around the climatisor on the carpet so the room was really humid and was smelling bad. finally we saw few discusting stains on the sheets of the two beds and others when the maid change it after - nights.',not_happy
id34304,' the hotel is not that bad. the pool is small but the pool room is really cool. the reason i would not stay here again is that it is extremely difficult to get here if you do not have a car. i googled baltimore transit and the entire first page had the third word as sucks. i should have googled this before but i got this hotel as an internet special. if you are relying on anything other than your own vehicle or a taxi or are looking to visit something other than john hopkins look elsewhere. the room was adequate. nothing special. the noise was awful though. you could hear full on conversations in the hallway. the valet service at one time was texting behind the red truck that just pulled up for service. the reviews for the restaurant made it seem really special and good. no one waited on us the first day for breakfast at all. this was not the worst hotel ive ever stayed at but i would not stay here again.',not_happy
id34305,' just returned from a one night stay at the hgi. it was great. we had a king evolution room. the view was great we could see all the way to the river. the decor was great and the bed was comfy! everything was clean. nice big flat screen tv and windows that open. there was a microwave and refrigerator included. we did use the refrigerator for storing some tasty beverages. the bellman & doorman were great and very helpful. (the doorman was the only one a taxi would stop for.) the location is easy walking distance to broadway attractions in times square. we had a great rate for a sunday night $--- including all the city & hotel taxes. would definitely stay here again.',happy
id34306,' great location. we had two rooms. one overlooked the golf course and the second the pools. i loved the lazy river which runs around the pools. i suggest getting a high floor room. on arrival were given a ground floor room. however the palm tree outside hid all the views. we got a great rate in the summer months. nearby there is the desert ridge marketplace with shops and numerous restaurants so you are not trapped in the hotel resort. (we loved the keg steakhouse). i would love to return to this hotel..and i dont often say those words.',happy
id34307,' this hotel is centrally located in downtown dan diego. its about a five minute walk to the gas lamp district . by car its a few minute drive to the seaport aboutt ten minutes to the world famous zoo and maybe fifteen minutes to old town san diego. the hotel staff is super and seem to be genuinely interested in providing top quality service. the rooms are large and clean. in typical suite hotel style there is a living area with tv and sofa as well as a large bedroom with a second tv. a separate shower and tub are standard in each room. parking is not for the faint of heart as it is an upward spiral for six floors then a loop around the garage for five more floors. valet parking is not a bad choice as it only adds an additional $- to the parking garage charge of $--. while this may seem to be a little bit stiff in fact it is about average for inner city safe parking. overall i rate this place as a great establishment and highly recommend it to future san diego visitors.',happy
id34308,' the irony of this hotel is that you have a friendly staff working at a rundown property. the elevators were not working properly for a couple of days. the carpet and furniture in the common areas ( lobby & hallways ) were dirty and worn down. the bathroom in our unit was dated & had low water pressure in the shower. luckily our room was clean & the beds were comfortable. my family enjoyed the pool to escape the texas heat .they are redoing the -th floor plumbing but the hotel needs a total renovation. bottom line friendly staff should be looking somewhere else for employment.',not_happy
id34309,' we arrived early and the front desk checked us in with no problem. the hotel is very modern as well as the room. as we walked to our room on the fourth floor all of the housemaid staff spoke as well a maintenance worker. very friendly staff during our whole time there. our room had two queen beds spacious bathroom hardwood throughout the room and a keurig brewer. the hotel has a shuttle that can take you to different locations within the downtown area as well as the nearest train station. the shuttle driver was super nice. thanks for driving us to the train station so we could get to the airport in time. finally we had dinner at the hotel restaurant the rock . the pizza was better than good.',happy
id34310,' we thoroughly enjoyed our stay. we found the hotel very clean and quiet especially considering how close it is to times square! it is out the door and --- block down. also within a close walk to subways rockefeller center bryant park etc. staff was very friendly and helpful. hot breakfast was a great start to the day. well be back!!',happy
id34311,' the hotel is conveniently located to scottsdale the airport arizona state (- miles) and great shopping. the hotel offers the ranch on the property with a lazy river pool putt putt tennis and basketball. there are several restaurants on property and the hotel offers casita is for additional room. the beds and pillows are very comfortable and the hotel staff offers excellent service!!! thanks for a wonderful stay! we will return!',happy
id34312,' we booked through hotwire and got a great price for downtown denver. location: not too bad right off of the --th street mall and walking distance to the capital building and us mint. a lot of shops and restaurants are in walking distance. room: we were in the hotel is plaza section and it was kind of outdated. the room was small and the toilet made a loud noise after flushing. i could also hear the toilet flush in the room next to ours. parking: $-- per night but the only other overnight parking is to park in a nearby lot and make sure youre out by - am or put money in at -- midnight to cover the all day cost ($--). misc: free wifi in the lobby. nice touch of - newspapers (usa today and rocky mt. news) in the morning outside our door. overall: our stay here was fine but it was nothing to write home about.',not_happy
id34313,' i stayed at this hotel based on the high rating it received among dc hotels on trip advisor. while it wasnt a bad place i dont understand how it ranks in the top -- of dc hotels. this is a boutique type hotel. the room itself was ok but not special. the bed was among the most uncomfortable beds i have ever slept on in a hotel -- rock hard. it was also hard to control the temperature of the room at night. the towels in the bathroom need to be replaced. they are stiff and scratchy. they do a nice touch with a wine reception from --- p.m. which was pleasant enough. it is nice to come back from a day of work or sightseeing and have someone offer you a glass of wine. they also tout the fact that they put cookies out at --:-- p.m. however the cookies were oreos (which is fine) but they put them in a large jar into which everyone reaches in to grab the cookie (which is not fine). that said the location is good -- about a - block walk to the dupont circle metro station. the restaurant attached to the hotel is reasonably good and reasonably priced for breakfast. (we did not eat there for dinner or lunch.) the front desk staff seemed friendly and greeted us on our return and on leaving in the morning. it seems like it has a lively bar scene in the evening. next time i will spend the extra money for an embassy suites room to get the extra space. any bed would have to be more comfortable. i hope the hotel thinks seriously about investing in new mattresses and towels.',not_happy
id34314,' we stayed at the san diego marriott del mar when we visited legoland. we wanted to be in a location that was located between san diego and legoland. it is only a -- minute drive or so to san diego and about a -- minute drive to legoland. the hotel was very nice and the staff is very friendly. our room was clean. the hotel is also located right off the freeway so it it easy to get on the freeway to drive to san diego or legoland. i would stay here again.',happy
id34315,' my boyfriend and i stayed at this hotel for his first trip to los angeles and what a great location it is in. centered right in the heart of hollywood we were near everything we wanted to do! not only is this a beautiful hotel but the amenities it has is amazing! a beautiful pool nightclubs - bars and - had a bowling alley in it!!!!! we ate the best burgers i have ever had at -- degrees which is located inside the roosevelt. our server dj was so sweet and fun he took time out of his busy shift to talk with us about la and what hot spots we should check out before we leave. he really made our dinner an enjoyable experience. if you have the money i would def recommend staying at this fantastic hotel to get the full hollywood experience!',happy
id34316,' filthy conditions mice leaking roof musty smell shower backed up very little hot water for showers (if you dare!) light in the bathroom didnt work no lightbulbs in bedside lamps no cable loud city streets all night. we were even denied a request for a third pillow...if that is what you call what they give you to place your head upon. overall a disgusting place to stay. you are not getting a deal by staying here. we would rate it less than a - if possible.',not_happy
id34317,' an older indian couple run and own this hotel. they are fairly nice people but not totally assimilated into american culture. understanding this would probably help you enjoy your stay here. if you need a cheap place to stay in hollywood i would say this place is as good as it gets. there is no pool it is somewhat close to the freeway there is no real social space but the staff is good at what they do the rules more or less make sense for the clientele and the area (they dont allow visitors etc.) and the location is very central. they also dont have fridges they should get those... anyways it is got pluses and minuses but for the price it is an overall keeper. in response to the previous post i would say that the management is pretty laid back so long as you play by their rules and realize there is a reason why the world has the word ugly americans because we come from a presumptous culture. i digress... ... good wifi.',happy
id34318,' we had stayed at sutton place twice before and enjoyed its location and especially the view from the corner rooms. however we always found the front desk staff cold and aloof. this visit we received no help from the bell man coming or going. the staff response to complaints of noise which included people talking loudly in the hallways till - am was to turn their backs and make us feel unwelcome for remarking on the noise and our lack of sleep. i have never felt the hotel deserved a choice award this time they dont even deserve a star. we have stayed at many hotels in chicago downtown over the last -- years. there are many excellent choices which provide gracious service whether low priced or high. i would suggest you pick somewhere else than the sutton place.',not_happy
id34319,' booked room online through hotels.com.chris from hotels.com contacted the hotel directly to assure me that the room could be held as we were arriving past midnight.rooms were very clean and spacious. general manager at property was very hospitable and helpful. only had continental breakfast but was overall very satisfied with our - day stay.',happy
id34320,' we stayed here over president is weekend for a big volleyball tournament at the convention center in d.c. i wanted someplace within walking distance of the convention center that wasnt too expensive. i booked the holiday inn because it fit the bill. what a pleasant surprise when we arrived! the place is more upscale than i expected. it was clean and pretty; even the hallways where the rooms were were elegant. if you want something close to the convention center that is very reasonable for the area this is the place to stay! rooms were spacious and clean and had two sinks: one inside the bathroom and one right outside the bathroom so that two people could be getting ready at the same time. although it wouldve been nice to have breakfast included the breakfast options in the restaurant were reasonable except for the price of $-.-- for a cup of coffee. however if you ordered either their cold or their hot and cold buffet coffee was included which made it worthwhile. the cold buffet was $--.-- but included bagels with lox plus the coffee plus fruit cereal muffins etc. the hot buffet was only $-.-- more. whether you come here for business or pleasure this was a pleasant surprise in an extremely pricey city!',happy
id34321,' upon a recommendation our group of - ladies book for - nights. the hotel is beautiful and exceptionally clean. we felt like we were leaving family when we were saying good-bye to the door staff and the concierge. you could not be better located if you plan on doing all the trendy shopping and the touristy stuff. if we called and asked for items such as towels etc they were at our door in moments. we were on the go most of the time and we unfortunately did not take the time to dine at the hotel restaurant next time! i could not have expected anything better. other than some minor confusion at the front desk upon check in i cannot think of anything negative at all. this is my second visit to a sofitel hotel i will start to look for the sofitel hotels as my preference when i travel. i also stayed at the vinpearl in vietnam another sofitel managed hotel-* all the way!',happy
id34322,' the sheraton never fails to provide a comfortable bed hot shower with nice toiletries even the coffee was good. the cobblestone restaurant had good food but no privacy from the busy hotel lobby. a coupon from restaurant.com made it affordable. we didnt have time to use the pool or gym. staff was nice and efficient. no problem at this place but roosevelt blvd is a super dangerous city highway to travel. it is not an easy place for a soccer mom from a small town to get around.',not_happy
id34323,' my husband and i stayed at this hotel during the week celebrating our wedding anniversary. the service was great down to earth and friendly not snooty. we stayed in a king studio suite and the room was beautiful! beautiful decor very spacious super comfy bed our own full service kitchen big couch and everything was very clean! this hotel has free breakfast each day and free light dinner every weeknight. the location was nice within walking distance of some good resteraunts and the city centre mall. we walked to kilroy is pub from the hotel just a few buildings down nice pub! the breakfast was a full breakfast with hot & cold foods. the lobby and dining area are beautiful. the front desk has a little suite shop where you can buy items that you forgot or grab snack and a drink if you want. complimentary coffee and lemonade each day. we didnt get to use the pool or excercise room but they looked very nice and clean as well. everything was recently updated so everything looked nice. the room we stayed in was also very quiet and the hotel was booked the nights we were there. i didnt notice much noise and the hotel didnt feel crowded at all. i will definatly be coming back to this hotel in the future!!!',happy
id34324,' inexpensive and functional but dont expect any customer service. pros: laundry on site good value no pet fee cons: no shade by pool area not the best neighborhood nor accessible to food.',not_happy
id34325,' this little gem in chelsea was recommended by a friend & what a great place! awesome location & the rooms are a great surprise. i stayed in the madam butterfly room which was about a kitsch as it comes. loved it! ok the rooms are very small & each floor has a shared bathroom but for budget accommodation in new york the rooms are clean the location is safe & central & the price is just right. i would definitely stay there again.',happy
id34326,' i stayed at the poweel for three nights from --th june ---- on my way to hawaii and for the gay pride weekend in sf. this was not my first time at the powell but on the other occasion i had a much nicer room. i was given a twin bedded room with two single beds when i had requested a double through expedia.. okay fine this happenes sometimes on a busy weekend and they could not swap my room. however the room was right next to an ice machine that kept me awake clunking away all night. i know i paid a budget price but the rooms are in desperate need of renovation and are not that clean really. a place to stay if you want to be in a good location to get around the city but dont plan to spend more time in your room than when you are asleep.',not_happy
id34327,' i had booked this hotel as part of a surprise trip for my other half because of the central location and the stunning views afforded by the huge windows in the rooms. i mailed the front desk a couple months before our arrival explaining what i was up to and asked if we could be placed on a high floor. they promptly replied and were very helpful. id booked a superior queen which only covers floors ---- so they were true to their word and we were shown to a room on the --th floor when we arrived. the views are just stunning. the room was very clean and as described. enjoying a shower in the wet room whilst still being able to admire the view is brilliant! there were lots of towels nice clean robes and the bed was very comfortable indeed. the only issue was being right by the lifts (room --) meant it was a little noisy and on the one night they had a function up on the --th floor the music travelled down the lift shafts and i had to go for my ear plugs. the location of the hotel is excellent for the subway and walking north along the highline is a pleasure. the bar on the --th floor while expensive is fantastic the german beer place underneath left a little to be desired. overall though a fantastic place to stay!',happy
id34328,' the hotel is in an excellent location ... staff was very accomodating. rooms were very clean and even though it is a butique hotel it has all the amenities of the big boys. tom at the front desk really took care of us!',happy
id34329,' we stayed here for one night for $---. the location is good a few blocks down from the mgh stop on the redline and a few blocks the other way will take you to the blue line. just beyond that is city hall. all of that is nice. i had reserved a room with a kingsized bed online...after checking in we had a room with two double beds. i called the front desk and they said they didnt have any available. (i didnt check in late at all for the record.) that was slightly annoying...not exactly fit for a romantic getaway. the decor is really outdated but whatever. the dresser in our room had a drawer that was clearly broken and falling off its track. the furniture in general had seen some better days. the view from our room was straight into a parking lot. so all in all not terrible but not ideal either.',not_happy
id34330,' i along with a collegue stayed in the airtel because it was nearby the software training we were attending in northridge. the staff was very friendly and helpful. rooms were spacious with free wifi and bath & body works soaps etc supplied. beds were comfortable and even though the hotel is directly next to a runway pretty quiet from --pm--am. the breakfast consisting of eggs bacon sausage cereal friut & veg is very good and costs only$-. the bar is a quiet and convienent place to get a nightcap. the area is not the greatest but you are in los angles not disneyland. parking was pretty steep but well worth the cost. this hotel was a great stay and reasonably priced. i would recommend it for the business traveler more than a family.',happy
id34331,' we had a great time the hotel was nice clean and friendly staff. the room was spaciousbeds was great. - adults were comfortable in this room. our view was very good you could see hollywood blvd.(at nite the lights looked great) the hills in a distant down delow you can see the different studios. the location was a plus!!! all the attraction were just a short walk. room service was good food (breakfast) fresh hot. staff at front desk very friendly most helpful. yes i would love to stay again. p.s. the hill was great walking excerise. thanks again',happy
id34332,' the first thing i have to say is that this is probably the best hotel we have ever stayed at - for many reasons. first the location is fabulous you are a very short walk from fishermans wharf and pier --. you are also close to the cable car stop. there are several great restuarants in the area our favourites being bubba gumps and the rainforest cafe - both fun places with good food and service. our room was a good size well equipped comfortable and quiet. we had no view at all we over looked other rooms but who goes to san francisco to stay in their room. the bed was amazingly comfortable - if only we could have sneaked it home in our cases. the free breakfast was wonderful. especially considering it was free. there was plenty of room to sit plenty of food and it was replenished through the morning (during the set hours) there were plenty of healthy options available too. it certainly set us up for the day and nobody seemed to mind us taking fruit with us (for a mid-morning power snack!) . the staff were polite helpful and willing to help when we needed assistance. having free internet access in the lobby was great there are two computers and at times we had to wait to use them but if we popped back to the hotel mid-afternoon (to drop off shopping!) they were usually available. the hotel is clean and nicely decorated and has a welcoming feel to it. like other people who wrote reviews we were on the first floor and had to use the lift as the stairs were all marked as fire exits. but this is such a small thing to mention and lets face it youre going to get plenty of exercise walking up and down those hills - youll probably be glad of the lifts. i wouldnt hesitate to recommend this hotel to anyone. we plan to return to san francisco in a couple of years and will certainly be stopping here again.',happy
id34333,' our travel party consists of two adults and one --year-old and we stayed in a room with two queen beds which was plenty for our family. i booked via the best western website which gave the cheapest rate compared to booking.com and other booking websites. our stay did not start off to a good start when we were left waiting for about -- minutes for the free shuttle that never came. as advised to do so i rang the hotel up after wed picked up our luggage at the baggage claim to let them know to send a shuttle to pick us up. we were waiting and waiting in an area where there were lots of buses and shuttles (and no doubt breathing in a lot of fumes - not great for our asthmatic son). i rang the receptionist up again to enquire and after putting me on a short hold to find out why our driver hadnt arrived she came back on the phone and apologised profusely then told me to take a cab to the hotel where i would get reimbursed for the cab fare. apparently the driver had a matter come up urgently which was understandable but a replacement should have been dispatched. needless to say hubby and i were pretty annoyed but other than that initial hiccup service we received for the rest of our stay was fine. the beds were comfortable and we slept quite well. breakfast was included and it was nice not having to think about what to eat for brekkie. the selection was decent enough and it gave us good energy to start the day with and see us through to lunch time. the location was great and we walked almost everywhere even to the zoo (although that is not recommended unless youre ready for a --hour hike one-way). the ferry pier for coronado was also nearby where we spent half a day cycling all over the island. for the location and the quality of the room it was good value for money.',happy
id34334,' i was put here after being voluntarily bumped off a flight. for an airport hotel this is all you need. it cant be - minutes from the courtesy bus pick up to the hotel door. the service was fast its next door to a denny is and a place that does their catering the gym is cramped but adequate. the only thing i couldve wished for is a hot tub and pool to relax in.',happy
id34335,' we stayed at hotel palomar from --- august wonderful rooms {four of us in - king deluxe rooms} great location staff very helpful and friendly. the reception each evening between --- was a nice touch when we return to dc we will stay in this hotel again as it cant be faulted.',happy
id34336,' stayed in november for -- nights. the room was very good spacious and with views across the bay to coranado and downtown san diego. breaksfast was included and consisted of cereal porrige bacon sausage scrambled egg and either waffles or pancakes which was fine but repetitive. the pool was small with limited sun loungers for the size of the hotel. shelter island is a great location with some very good restaurants within walking distance. for the price we paid you could not fault it and would recommend and stay again.',happy
id34337,' great location--walking distance from downtown crossing (orange and red lines) and boylston (green line) two blocks from boston common and one block from filene is. our room was very large with a sitting area and large bathroom. comfortable bed. i went to the health club which has a great pool--nice size and temperature. they have a nice bar with large sitting area on the main floor. in general i thought the hotel was nicely decorated and clean. i would stay there again.',happy
id34338,' i must say that the reviews made me very uneasy about booking this hotel. me and husband were looking for the convience of getting around dc for museums and sightseeing and then of course phillies vs nationals game on memorial day. i will just say the hotel is great the pool party was fab (husband keep saying this was so unexpected)...loved it. not much contact with staff as they where all very busy assisting other guest but very helpful when needed. there is a parking fee which i heard at least - different prices. i mentioned to the front desk clerk that i wasnt aware of a parking fee as it wasnt mentioned on the website i booked and she clearly stated no problem then. also there are parking meters right outside the building and it looks quite safe to me. there is also the capitol police dept right behind the building so i never once felt unsafe. looking forward to my next visit in july ---- keep the pool party jumpin...!!!',happy
id34339,' good location for business in the city yet away. was quiet and comfortable with nice clean rooms. airport location was convenient.',not_happy
id34340,' my wife and i stayed at el tropicana in the middle of october. the hotel is dated: furniture furnishings and exterior. it was probably a top notch hotel at one point. the staff was very polite and professional although it took a long time to get service at the bar. it is located a good distance from the attractions and restaurants along the river walk and the water taxis arrive at ---minute intervals. i suggest a different hotel when staying in san antonio..',not_happy
id34341,' stayed at the soho grand for - nights. very nice lobby and bar area. the rooms were very clean and very small. overall i liked the hotel but it is overpriced.',happy
id34342,' great location when coming to dc. easy access to everything you would like to see. staff food and rooms were really good.',happy
id34343,' we stayed here with a -& -yr old and one family member in a wheelchair. this hotel was very nice and clean. it felt really luxurious.the staff was very friendly. we requested a handicap accessible room and it was one of the biggest nicest handicap rooms ive ever stayed in. the roll in shower had a fold down padded bench which was perfect. the bathroom was large enough for a wheel chair to do a full circle inside. the sheets in the room felt very crisp and clean and they even had different pillows to choose from they were marked on the pillow cases firm or soft. the bed was very comfortable a good balance just firm enough but still a little soft. i highly recommend this hotel. the continental breakfast was good and had a lot of variety. there were hot and cold food options and plenty of different baked goods. they also had many different juices to choose from and the coffee was good too. it was winter time so we didnt use the pool but it looked a little small so if you’re a pool person that might be the only disappointment. i saw no sign of bed bugs as mentioned in other posts. i am very paranoid about bed begs though so i kept everything off the floor just in case because that just comes with the territory when staying in hotels. this hotel was located on the access road of the highway so it is a great location easy to get to anywhere in san antoinio quickly.',happy
id34344,' my family and i attended a wedding in georgetown (late october) and we chose to stay here since we waited until last minute to get a room for a couple nights and this hotel is in a great location. we were able to walk to georgetown which worked out perfectly. our room was comfortable and clean. the staff was nice too! service calls could be a little more prompt. we called for towels and it took about -- minutes! other than that would stay here again.',happy
id34345,' we spent one night here before an early morning flight out of lax. it was a great place to stay at the end of a wonderful but tiring week in ca. it was super convenient to the airport with a shuttle running every few minutes. it is also very convenient to most of the car rental returns. we were able to return our car the night before our flight and walk back to the hotel which was only one block away. i was really suspect of the hotel before we arrived because it was very reasonably priced. i thought surely for a hotel in la to be so inexpensive it couldnt have been very good but it was a very pleasant surprise. it is a very attractive hotel with very modern and comfortable rooms. our only complaints really were with the staff. first while we were checking in we found the bell staff to be very unprofessional especially the individual who seemed to be in charge. he was rude towards us and was being openly critical and belittling the - other guys working the door. if someone isnt doing their job properly it is fine to constructively suggest they do something different but it makes guests very uncomfortable to have to stand there and listen while someone is being chewed out. take it into an office not in the lobby. there also seems to be a disconnect between the hotel and the sheraton is reservations agents. when making the reservations i asked a few questions about the hotel and the surrounding area and i was given specific answers. when the agent did not have an answer for one question she contacted the hotel for me to get the answer. when we checked in the hotel and this particular item i had questioned came up the desk clerk basically called the reservations agent and myself liars. also we were there on a sunday evening and there are very few dining options around and even fewer that are open on sundays so just be forewarned. all in all i would definitely stay there again.',happy
id34346,' the room was old and outdated very worn chipped aging furniture. hilton and hamptons in the area are much much nicer. staff was pleasant breakfast was good ok embassy but very very over priced! no govt rate available! the rate was $---.--! $---.-- over per diem. if you are military or govt you can get the per diem rate at the hilton hampton and many others in the area (i learned this too late).',not_happy
id34347,' ive stayed at this hotel twice. i was having surgery at swedish hospital both times and needed a place to rest afterwards. both visits were great. the first time i guess i might have been out of it somewhat but still the family really like it. while it might not be great for little kids it certainly is a very nice hotel and the staff was great. restaurant is right down stairs and there are a number of close by placed that you can walk to. it’s about -- blocks up the hill from pike place market. if you want to be close to down town but not right there this is the place.',happy
id34348,' i stayed at the omni recently on a two-night business trip. it was hot and humid in philly as usual but the hotel was always cool and beautiful. the room was very spacious and clean. i was able to check in early which was appreciated. the staff were friendly helpful and efficient. a nice surprise occurred when i stepped out for dinner the first night and returned to find that my room had been tidied up and the ice bucket was full of ice! this was appreciated because i was hot and the ice machine was not on my floor. this hotel is located in a prime spot and there is a lot to do see and eat within easy walking distance. i do not enjoy walking long distances - especially in the heat and humidity of philly. i will return to this hotel as a tourist so that i can take advantage of all the sightseeing nearby and because it is a lovely hotel. i did not eat in the hotel restaurant and room service seemed pricey but there are so many places to eat close by that it was not an issue.',happy
id34349,' i would rate this hotel ----- circles if i could. first the bad news... -. the lobby and the hallways have dated decor. this is an old building which looks like it had its last lobby renovation in the --s. -. there were little things wrong in my room: a. one lamp (which i did not need) had no switch on it so it was unplugged when i arrived. to turn it on you needed to plug it in. to turn it off you unplugged it. as i said i didnt need that lamp which was on the desk as i read in bed which had a normal lamp next to it. b. the carpet had some stains in it -- three or four about the size of the palm (not the whole) of my hand. these were faded stains and i did not get the feeling that the room was unclean -- still there are those that would be put off by it. c. the ceiling (which was tall) had had - or - patches done to it and there were places where the touch up paint didnt match. it was close but not exact. d. the shower was a little tricky to control. the hot water was either a trickle or a blast so it wasnt until i realized that i could : turn up both hot and cold and then turn down the volume of water coming out of the shower head (via a little knob on the shower head) that the water temperature was comfortable. e. when i first tried to lock the top lock on the door of the room the handle would not turn and i discovered that the door was hung a little unevenly and required lifting up a little on the doorknob (toward the ceiling) so that i was able to lock the top lock. f. the first night i heard the sound of a meowing cat and a giggling woman from the room above. both quieted down around midnight. g. the room air conditionig is a central system -- it blows air in every room of the building at the same time. there are no individual controls for the room. i was comfortable with the temeperature but found the sound of the air moving out of the vent a little bit loud. the front desk advised that i close the vent (which required standing on a chair and pulling a little lever) which improved things dramatically. h. the elevators were spirited to say the least. when the elevator starts on its way (either up or down) there is a bit of an acceleration that caused some people to cry out. when the elevators stop there is a little bit of a slamming on the brakes phenomenon. this didnt bother me at all but there was one woman who truly dreaded getting into the elevator. -. the vending machines were sold out of water although there were other beverages. -. one of the elevators was out of service for a couple of days but it did not seem to affect my ability to get up to my room and down to the lobby quickly. -. the hot water tap in my bathroom leaked when i turned it on the first evening but a call to the desk had it repaired the following morning. now the good news... (and there is lots of it) a. it is cheap ($-- per night for a room with - queen-size beds a small writing desk a refrigerator and a tv with -- free cable channels). b. you cannot beat the location: - block to pennsylvania avenue. - short blocks and you are standing on the mall amongst the smithsonian museums. it is a --block walk to the nearest metro station (metro center stop) which has all of the metro lines in the district. c. very nice all you can eat breakfast buffet for $- or you could buy separate items as i did (juice yogurt and muffin for under $-). d. ! block to a great sandwich place (on the corner of --th street and f street) with great homemade milk shakes (try the mocha. yum!). sandwiches are $-.-- e. restaurant-bar in hotel was open late. cvs pharmacy just - blocks west on pennsylvania ave. buy your bottled water for $-.-- instead of $- from the street vendors. f. tall ceilings in the rooms; spacious floorplan -- plenty of room to walk around the beds etc. decor was pleasant -- not brand new but definitely ok. bathroom was old but clean. all in all i felt the room was very clean and i tipped the housekeeping staff ($- per day at the end of my stay). g. the front-desk personnel were very helpful. on separate occasions they provided the following info: a. directed me to a gnc (vitamin store) on the edge of the district via metro so i could stop on my way to visitimg friends in virginia and pick up a supplement i had forgotten to pack. b. recommended a metro bus to dulles airport instead of taking the supershuttle which saved me lots of cash (it was only $- for the hour long trip once i met the bus at lenfant plaza which was just a few minutes away by metro). the other advantage to the metro bus is that unlike super shuttle you dont have to leave as early since the bus doesnt waste time on the way to the airport picking up people at other hotels. the bus ride was an hour (it was punctual) and the metro ride to get to the bus was about ---- minutes. of course if you have a lot of bags you might not want to drag them through the metro although there are elevators and escalators in every station. c. information about neighborhood stores was also provided one remark about the front-desk (reception) personnel. there were two of them resposible for checking guests in and out handling cash (giving change etc) answering the phone for the hotel and connecting callers to guests roomsetc. etc. these folks were very busy and i made a special effort not to show any impatience (although i really didnt have to wait more than about a minute sometimes) and i always said thank you for their assistance. all in all i enjoyed my stay there and whenever a little problem came up i thought to myself: im paying $-- per night. is it worth paying $--- per night to avoid this little inconvenience? i would recommend the following places to visit (in addition to the popular spots): -. the spy museum (just a few blocks from the hotel). the admission is $-- but i spent - solid hours there and really enjoyed it. here is a link to one of the pages of the museum is website: http:--www.spymuseum.org-see-exhibit_perm.asp their website is frankly hard to navigate and not very interesting. dont let this dissuade you. i had a great time. you pick an identity -- a cover -- for yourself from one of the computer screens at the beginning of your visit and you are tested from time to time to see if you remember your cover details (the testing is optional. you do it at various computer screens. they tell you on the screen when you first pick your cover that you are going to be approached by various people who will check your cover but no one approaches you!!). they show you how to do surveillance use cool weapons and gadgets and there is a ton of history about spies famous and infamous. at the end if you take the final test about your cover you can be invited to become a spy if you answer the questions correctly. (i was offered a spy job!). - in the smithsonian castle (the brown building) if you enter from the mall entrance and turn right past the information counter go down the long hallway to an area that features some of the smithsonian is most interesting possessions. dont miss this area -- most tourists simply ask for help at the information counter or have a snack at the restaurant there but never get to see these interesting items. enjoy your visit to d.c.',happy
id34350,' my husband and i recently visited washington dc for a weekend and stayed at this great hotel. we were pleasantly surprised upon arrival. it was not just the next - star hotel. it is so very new modern and flawless so it looks and feels like a - or even - star hotel. the furniture looks and feels expensive room decor is impeccably stylish and amazingly convenient and comfortable. just exactly what you need for a short stay! the room was so great that we didnt want to go sightseeing! there is also a coffee making machine in the room which is nice. also we were to find out that there is a free coffee served each morning in the lobby. the hotel is just a few steps from the subway station and is on the same building with --eleven and au bon pain. the location is great too - relatively close to most attractions either by walk or subway. we had a great weekend in washington dc and if we go there once again we would love to stay at this hotel again!',happy
id34351,' we chose this best western because of the proximity to events. but i would not go back. first it is very dated. the walls and windows do not keep out the sounds. very small room. had to move a chair to get in and out of the door. the bed was comfortable that was a saving grace. to get your luggage to your room is a ordeal. one cart no elevator from parking. the staff was very nice decent cont. breakfast and the downstairs coffee was ok. if you plan to go deep sea fishing at from the landing. this is good. but next time i would go next door to the holiday inn bayside. i went next door to check it out. they have a small store downstairs for water beer alcohol and small gifts.',not_happy
id34352,' we stayed - nights in mid-october. we had a room in the older section and it was okay. room was clean and quiet even though it faced the bay and parking area. there were - small negatives - the carpet had been shampooed earlier and was not quite dry when we checked in. the other was that the bathroom is water supply was extremely hot. if not careful one could get scalded easily especially a child. we did not use the pool or restaurant. we asked for a power strip in order to plug in an appliance near the nightstand but they did not have any. i had to unplug a lamp in order to use the appliance.',not_happy
id34353,' my wife and i have had the pleasure of staying at the carlyle an average of once a year for the past -- years. i write regarding our most recent stay in may ---- but my comments also relate generally to the entirety of our visits. the carlyle is about continuity. it is about service and graciousness. it is not trendy. it does not have a flashy lobby or public spaces. with the carlyle you get the same bell staff the same elevator operators the same doormen and the same room service attendants year in and year out. you get a warm smile that you reasonably can believe is meant for you. the service at the carlyle is exemplary. i can’t think of a request that has not been honored and i can’t think of a case where housekeeping service did other than a terrific job. room service is on time and bell staff prompt. we have always stayed in inside suites (the standard and superior category of one bedroom suites). that means a view towards park avenue (beware the very low floor inside suites just look into the adjoining buildings). it also means quiet – no street noise no noise from adjoining rooms. the suites are well-appointed with a nice size living room (with a desk a comfortable couch and two comfortable easy chairs). the bedrooms have always had a easy chair with a reading light. the linens and bedding are of first quality. i’m picky about hotel lighting and the carlyle always passes the test – every seating area is well-lit enough for reading. the furnishings are in classic good taste. the hvac units (the suites have separate controls for the bedroom and the living room) are efficient and quiet. the suites usually have a full bath and one half bath. the full bath is small. i understand that plans are afoot to convert some of the walk-in closets (some of the suites have two) into bathroom space. until then don’t expect much space in the bathrooms. breakfasts at the carlyle are adequate. the buffet is not extensive – although what is there is well prepared. i’ve always had good service at breakfast (although until rosewood took over management i’m not sure that some of the head waiters at breakfast had smiled in some time). if breakfast is included in your room rate eat at the hotel. if it isn’t i’d eat breakfast somewhere else. the carlyle’s rack rates are high. i have almost always been able to obtain through one affiliation or another a price break on those rates. i’m already booked for a return visit to the carlyle. it’s home for me in new york.',happy
id34354,' i stayed at the w new york - times square for business. the doormen and bellman upon arrival were eager to greet and asssit me. my check-in was smooth and accurrate. my --th flloor room was well appointed and quiet ( not easy to find in nyc). in-room internet was quick to connect and stayed connected - no problems. the bedding very was comfortable. the bar on the -th floor was cool and drew your attention to want to stay a while. from the moment you enter off the street - the wall of water and hip tunes piped in - whisks you off the city streets and into an oasis! i look forward to my return trip - next time with the family!',happy
id34355,' i stayed here for a few nights recently. the hotel lobby has been modernized and looks nice. i was on the -th floor facing the back which has a dumpster. from the window you can see planes approaching lax and the noise can be a problem. i got used it after a while and it wasnt bad at night. the room was clean and the bed was very comfortable. it was promptly cleaned every day and a newspaper was delivered every morning. the hotel is close to i---- and other freeways and i did not have issues getting around. there is a burger king that is within walking distance on the opposite site. self-parking is $--. overall it was a decent experience save for the noise of the planes. but it is probably expected for an airport hotel !',not_happy
id34356,' i did a lot of research before settling on this hotel for our weekend trip to nyc. this was our first trip to new york but we have traveled to other big cities throughout the world and knew that our expectations might have to be lowered in terms of quality of rooms. however that was not the case with the westin times square. we stayed on the --th floor in a corner room. i was worried about the noise being so close to the street but all i could hear was a constant hum of the city. the room was suprisingly large for a big city as well. the location could not be beat as it is on the block off of times square. one downside to the room was you could not use the minifridge for your own water bottles. it would be nice to be able to keep the water cold. all the staff was polite and helpful including the concierge. the lobby was always busy though but that is to be expected. i felt safe both in the hotel and on the street in front. we drove to nyc and the valet was great. it is a much better price than trying to find a parking garage on your own plus you know your car is safe. we stayed with a government rate. this was a wonderful deal considering it was less per night than lower star hotels. also included was a continental breakfast for two. we were worried it would not fill us up but the coffee juice fruit and pastries were just right before walking around the city. whether you are going on business or pleasure this is a great choice for nyc.',happy
id34357,' while the room was very small and did appear a bit dingy it was not dirty or unpleasant. the view of times square was amazing and the location is perfect if you are taking in a broadway show. i recommend this hotel highly if you want a great location but not if you want all the frills of a luxury hotel.',not_happy
id34358,' i stayed here for a conference that i attended with the owner of my firm and a fellow colleague. the staff at the front dessk was rude throughout the - day- - night stay to all of the conference attendees (the conference was held here). the room was no larger than --- square feet and had terrible lighting. the bathroom was smaller than a closet. the queen size bed although comfortable had less than - inches on either side and you had to get into the bed from the end. the only room light was a small fixture above the headboard. there were escort ladies on the premisses at all times and when we were leaving early sunday morning they were also all on their way out. for the price location and ads as a business friendly establishment it was anything but that. conference attendees that traveled with their spouses ll check out early.',not_happy
id34359,' this is a much older hampton property and it shows. the pros: great service – front desk folks were top notch great breakfast – smiling staff and a filling meal room size – great for a business traveler the cons: the ac unit – this thing was loud. i could not continue my telephone conversations when the unit turned on. forget about sleeping with it on. i thought about asking for a different room but several people staying at the hotel commented that they too had a loud unit. smokey hall ways. they are trying to clean it up but smoke scent still dominates weight room – really tiny. treadmill cross-trainer and incumbent bike fill the room tightly.',not_happy
id34360,' had a great stay here was l pleasantly surprised by the free breakfast. room wasnt the flashest but very decent for the price. front desk staff were really friendly and helpful - helping us find a place to eat at --pm on christmas day. location is great and they were nice enough to allow us to have a late check out.',happy
id34361,' i just spent one night in this hotel and i was lucky as my room was on the -- floor facing central park. just coming in your room opening the curtains and then seeing this amazing city below your feet is just amazing. new york becomes a quiet place from up there. the reception is on the --th floor the staff there is very friendly and helpful. the room had a warm oriental design but modern and straight. the bed was lovely. my bathroom has a bath and a shower as well as a separate toilet. it was very clean. i also enjoyed a cocktail at night overseeing new york nightlife and i thought the prices at -- $ were acceptable for such a view and cocktail. i think there are probably hotels that are even more luxerous but what i really liked is that this hotel does not overdo it. so its luxury but without the golden design and quiet voices. i also saw quite a few families with kids so that seems to work well as well probably because the park is so close. for all shoppers: great place to start your tour :-) and by the way a big thankyou to the hotel as i was offered a free pair of amazing shoes!',happy
id34362,' stayed here with two other adults in early july. i was pleasantly surprised by the presentation of the hotel. a small boutique hotel with a lovely french chic feel. our welcome at reception was rather disappointing. the lady with short hair was was quite abrupt and was obviously just going through the motions. the room itself was decorated nicely and was a reasonable size given what i had previously heard about nyc accommodation (but still much smaller than you would expect even in budget hotels in other cities!) polished wooden floors fridge microwave separate bedroom and nicely fitted out bathroom. however when the sofa bed is pulled down in the living space it is very cramped! getting into the bathroom is a little difficult. the wooden floors through all the hallways do create a bit of noise as people walk through and voices seem to echo throughout the corridors. we were woken up by housekeeping several times as they came to clean the room and their walkie talkies are very loud! i would recommend putting the do not disturb sign on the door before you go to sleep. switch it over to please make up my room when you leave for the day. it was also disappointing to not have a coffee maker in the room although the microwave was helpful. there is a coffee machine in reception available each morning until around -- (free of charge). overall great location and nice clean rooms at reasonable prices for nyc standards.',happy
id34363,' comfortable hotel stayed there on a company business trip. good locationa dnq uite good service. i recommend this hotel. will stay in this hotel again on my next trip. thanks',happy
id34364,' for the past three years i always seem to come back to this private oasis on the detroit river. the staff has a sense of humor the hotel restaurant cuisine is impeccable and the hotel is historic significance make this riverfront hotel an exceptional home away from home. one last thing - the hotel rates are right on the money!!',happy
id34365,' we absolutely loved our stay in boston at the sheraton! we received an amazing deal on travelocity and even though i was a little leery about the large size of the hotel (i feared it would be impersonal or cold) we received very personal service and prompt attention at the front desk. the bed was extremely comfortable and the hotel was quiet. the sheraton has a great location close to newbury street and conveniently attached to the prudential center where you can find anything you need!!! i highly recommend the duck tour - it was a wonderful time - and you can purchase the tickets right in the prudential center - just be sure to line up early (outside the prudential center) for the tour!',happy
id34366,' this property was the perfect location for a weekend of work and play in columbus. it is close to arena district and short north for many dining and shopping options. plus there are a lot of bars around if you like to go out. the rooms are very nice updated but the bathroom is the strangest ive ever seen. almost triangular in shape with a folding door that gets in the way of everythng. the shower has a glass wall that goes about --- of the way across the length of the shower so the floor gets wet. there is a mini fridge that was a nice amenity. the place was swarming with teens from a volleyball ? tournament so it was very loud even late at night. the noise from the hallway was so loud i was grateful when the people ended up leaving the next day. breakfast buffet was very good as was the service. dont pay $-- bucks to park. we parked about a block away on the weekend for $- per day and had easy access to the car.',not_happy
id34367,' we stayed at the hotel carlton for -days. it is a little out of the way (about - blocks to main downtown) but we enjoyed our stay. the staff are very friendly and accomodating. the first thing they did at our greeting was open a san francisco map and go over the good and bad areas nearby. they were always willing to suggest sites to see or restaurants to dine at. the hotel has afternoon wine tastings in the lobby every day. we went a couple times and really had a good time. you definitely have to check it out. the rooms are clean and on the small side. we had a standard queen room. the walls are very thin which we noticed one night after our neighbors kept us up speaking loudly. otherwise we liked the room. overall i would recommend this hotel. the price was great and location was pretty good.',happy
id34368,' we traveled to boston to meet another couple for the weekend. this hotel was perfect for the weekend. the front desk was very accomidating as i arrived at -:-- in the morning and was able to check in. the location was perfect as it was close to a t stop. the shuttle service to and from the airport was wonderful. i called the hotel once i landed and they were there to pick me up in -- minutes. on the return trip i spoke the front desk and they told me the shuttle would pick us up at --:-- and they were right on time. the close proximity to a grocery store panera and victoria is diner was wonderful. this was a great trip and i would recommend this hotel to anyone who does not want to pay the high prices of downtown boston.',happy
id34369,' i was somewhat worried about this hotel from the reviews on here but needed something close to the airport. for convenience this cant be beat. i also found the hotel to no appear outdated but fairly modern. i had a flat screen tv in my room and saw some others with them too. the hotel restaurant was also pretty good and reasonable. beds were nice and soft rooms were quiet (although there wasnt much view to them). really convenient to car rental agencies public transportation (trains to city center) and of course the airport! i wouldnt hesitate to stay here again.',happy
id34370,' myself and my boyfriend were very excited to be spending christmas in nyc. it was our first trip to america. we had read reviews about the hotel and had a look at the website.....following reviews we upgraded to the penn ---- room which included enhanced facilities and continental breakfast in the club ---- lounge and a special check in desk. overall it is a very basic hotel with lots of potential and the rooms were fairly clean. the best thing about this hotel is its location and the fact that its in the centre of nyc with a train station-tube underneath. it is in the heart of nyc easy access to all attractions. we did it all on foot untill the last - days when we could not walk any more then we caught the tube as we knew where we were going and it was convieniant. on first impressions the hotel seem quite grand we checked in (penn ---- check in desk was closed) and were suprised that the hotel wanted a credit card to hold a daily amount for the room although we had paid in full via expedia. they explained that providing there were no damages etc nothing would be taken. the lady at reception told us that she had given us a room with a view of the empire state building.......... we then went up to our room (--th floor) long corridors which have what look like prison doors to all the rooms. when we walked in i was so disapointed by the room. it was old and tatty just enough room to swing a cat. nothing like the pics on website. i was sure there had been a mix up so we went back down to recption where we explained our problem and asked for them to check that it was a penn ---- room. the kind polite gentleman assured me that it was a penn ---- room as they they all are on the --th floor........i explained my disapointment and looking back his responce was amusing.......he offered to give us a key to a standard room so that we could compare them. he implied that we were lucky to have one of the nice rooms. he also stated that the photos on the website are the suits not the penn ---- rooms. on to breakfast and the club lounge. we spent about -- minutes searching for this in the morning.....it was sign posted but kept taking us to another locked prison door. after hovering aroud for so long someone came out of the door and we sliped in. the continental breakfst consisted of a tray of different types of bagels pastries fruit orange squash and a selection of coffee. there was not a great selection but it was quite tasty and set us up for the day. there was also - pc is with internet a tv and --- small tables so sometimes you would have to wait to sit down. we could lie in bed and see the empire state building just - blocks down out of our window. you are in nyc to see the city not sit in your hotel room however my boyfriend got sinusitis and was in bed for - days. the beds are reasonably comfortable. we had a small fridge and a radiator- ac which was a little noisy. it was a value for money hotel for us. we paid £---.-- including flights and hotel for - nights each. we are going back this year and we are considering this hotel as we know what to expect and as its nyc we understand that space it limited unless you are prepared to pay for a -* hotel. we would recommend this hotel however i would expect much higher standards from a hotel elsewhere in the world. nyc is a stunning and beautiful place to visit. hope this has been helpfull to you.',not_happy
id34371,' we stayed in late september for - nights. the location was great- easy to get on the subway to any direction but out of the hoopla so you can relax a bit. the hotel was clean and nicely decorated all very up to date. the service was friendly and efficient. the morning breakfast (complete with newspapers!) was a nice option to grab on the way to museums etc and the hour wine snacks were great as well as cookies tea and coffee available at all times.. we enjoyed walking in the neighborhood south from the hotel also. we were on the -th floor and there was some street noise but did not interrupt our sleep at all- white noise. there was no noise from within the hotel- nice sound proofing. i would definitely stay here again.',happy
id34372,' my family stayed in january ---- for - nights. rooms were immaculate and large. saved a bit and went for a single room with - queen beds for wife - boys and myself. room was clean bathroom was spotless staff were courteous. everything was just right in this hotel. stayed with spg combinations.',happy
id34373,' this hotel by far is the best hotel i have ever stayed in excluding the ritz carlton hotel dubai in uae where i have worked for one year. the hilton boston logan airport hotel is a fantastic place- it has specific luxirious and very relaxing ambience in the lobby and the hallwaysspotless bright and modern rooms with all the amenities abundant plush crispy bedding marble sink in the bathroom generous supply of bathroom necessities abundance of snow white towelsthe whole place is simply wow! the reception staff was very helpful and professional they gave us a late check-in rate of $--- due to late flight from europe-a real bargain in comparison with other not so good hotels in america we have stayed in previously and after. our check- in was processed in a fast and efficient way as it should be done when you are tired after a long flight and looking to get some sound sleep asap. i wish all hotels in america were like hilton boston logan airport hotel. excellent custome service in an outstanding hotel.',happy
id34374,' a nicely renovated hotel. great private balconies. standard breakfast. walking distance to lots of great restaurants in little italy. close to airport as well.',happy
id34375,' we were surprised for the good price good location clean! we love it! the staff is very nice.',happy
id34376,' in may ---- this was my second stay at the waldorf. the first was by accident; my company travel agency just put me there. the first visit was surreal so i had to go back. i thought it would be fun to bring the wife and two kids so i booked through hilton. on memorial day weekend all that they had left were suites in the astoria level. when i arrived the astoria level was sold out so they were kind enough to put me in the towers. my suite in the towers had issues so the only other room available was an ambassador suite. ive stayed in a number of hotels in my life and this was by far the largest. i guess thats saying something for nyc.',happy
id34377,' my father my twin brother and myself went to the w while my father was in town for business. he actually stayed in the hotel. his room was very nice and i did not expect anything less being that my father usually does travel in style. he heard that the pov was the spot to be and we all went up. our server was krystle and she was amazing very attentive and her smile was to die for. i will probably come back to the pov just to compliment her and see her smile again. the atmosphere was amazing and we all had a great time.',happy
id34378,' i have to say i was terrified of what i would experience when i got to the hotel based on all of the previous reviews. i was pleasantly surprised. the staff was wonderful and the concierge was very helpful and polite. the rooms were clean and the bed was so comfortable. yes the rooms are on the smaller side but this is a historic hotel!! i loved the double shower head. if i go back to boston i will be sure to stay there.',happy
id34379,' ive stayed in many hotels in san francisco and so far i think this is my favourite. at first i was a little leery of staying in the financial district but when i realized how close i was to everything (my preferred mode of transportation is walking) i was thrilled. it is easy to walk to the ferry building (farmers market on saturday) to chinatown & north beach and even to soma. our room was large and the king size bed was very comfortable with great pilllows and sheets. two robes were provided (hotels that only provide one drive me nuts). there is nothing trendy about the decor but it is inobtrusive and very comfortable. the bathroom was very large with a separate and spacious shower and nice amenities. maid service was sympathetic and inobtrusive. the concierge and front desk staff were very helpful with the exception of one person (who helped lose the fifth star in this review). all in a all a great stay and i can easily recommend this hotel. why did it lose a star? the gentleman who checked us in was okay at first but when he found out where we were from not that pleasant. i guess he didnt like a city in our country. wow. that was weird dude! when we asked him for restaurant recommendations for lunch (we had just flown in and were tired) he just vaguely waved his arms and said there are hundreds around here take your pick . unhelpful. however subsequent front desk staff were lovely. low battery in our in-room safe. lodgenet was terrible quality. i dont like paying for wi-fi. i find it cheap on the hotel is part. overall however i like the hotel and ill stay there again for sure.',happy
id34380,' for a midtown hotel the price ($--- including tax) was ok. we got what we expected: a very tiny room tidy and clean (but far from luxurious) . the bathroom was surprisingly good (very good shower that seemed recently redone). our room was on the -th floor with no elevator which was a good workout :) best thing about the hotel is the great location (walking distance everywhere a few blocks from grand central and the chrysler building and two blocks from subway line - ) also staff is very friendly and very helpful. on a negative: a bit noisy. we travel with earplugs anyway so were able to sleep but i do recommend bringing them. that is probably true for many mid range nyc hotels though',not_happy
id34381,' the rooms were very nice. the beds felt new and comfortable. we tried the restaurant buffet our first night there and it was disgusting and extremely over priced. the salad dressings were from a bottle and had a horrible after taste. the chicken was the only thing edible but the gravy was made from a packet and very bland. the service was very slow as well and not worth the --% mandatory gratuity. not one person in our group enjoyed their meal and we ended up getting snacks at the nearby cvs and mcdonalds.',happy
id34382,' this is a case of traveler beware and a good example of why people should read the reviews and not just the price. the hotel looks good from the outside and ok from the lobby it is the rooms and service that tell the real story. my first room had cockroaches. they changed it for me. the rooms are small need upgade badly and little to no space to do work. they have - elevators but only was in operation. a comment card in the desk (which had been left by a traveler a month before) pointed out the exact same issues. the bathrooms have a shower only. my light flicker off and on - i called but it never got fixed. if you asked something of the desk you had to follow up and could not depend on follow through (except wake up calls). on a positive note the housekeeping crew did a good job with what they had to work with. i had a no refund or i would have left the hotel (and probably should have anyway). i will never stay there again and would not recommend it.',not_happy
id34383,' the location in union square was the only plus. the other hotels we wanted to stay at were full because of conventions in the area. parking was very expensive so we parked in a garage down the street. the room was cramped and we were placed in a smoking room and were not given the option of a non-smoking when we called down to express our disappointment. the room smelled awful. we asked for ice and had to call down after -- minutes of waiting since they had forgotten about it. the bed was very uncomfortable and was a queen-double that took up the whole room. also the bathroom sink was in the room next to the armoire which was an odd layout.',not_happy
id34384,' we stayed at the hotel nikko for - days in july ----. upon arrival we used super shuttle from sfo which was about a -- minute ride efficient and convenient. the hotel nikko is located in the union square area but very close to the tenderloin area (be very leery of this). dont be surprised to see the homeless going thru the garbage cans and ash trays in front of the hotel it is not only prevalent near the hotel but this seems to be the norm instead of the exception in san francisco. the hotel is very convenient to public transportation the westfield shopping center shopping food and walgreens. again the homeless are all around the city sleeping in public areas camped out in front of walgreens and other stores with signs asking for money or walking in the shopping area asking for money as you pass this was a complete turn off for our view of san francisco and would not recommend it for a family vacation. not sure why this is accepted however it with the very low police presence observed it gave us a very unsafe unsettling feeling. as we were walking to the cable cars one afternoon we observed a very dirt homeless woman walking thru the crowd removing her clothes when she removed her shirt and was topless another homeless male yelled at her to put her clothes but she continued walking. we did not stick around to see what happened. it was unsightly especially for children present. the city in our view was dirty; areas had strong smells of urine as we walked down market st to the pier area. the people of san francisco are very friendly for the most part but we encountered several young people (both male and female) on the f line (transportation to-from pier areas) on two different trips using strong profanity and vulgarity along with littering and spitting on the tram car we were appalled to see such disregard to their surroundings and the city. back to the hotel nikko this was a saving grace the hotel is beautiful the staff was awesome (friendly and very helpful). we stayed on in an imperial club room (--th floor) which allowed us to take advantage of the evening reception of wine beer finger food cheese and crackers nightly which was a great way to begin your night time activities. the room had a king size bed-pillows that was so comfortable and inviting the room had all the amenities to make our stay relaxing and cozy. the bathroom was posh and large we wanted to take the shower home with us and water pressure was excellent which lacked nothing. the imperial club room came with a continental breakfast (bagels pastries fruit and cereal along with coffee tea or juice) which was sufficient to get started in san fran. we took advantage of the breakfast buffet in the hotel’s restaurant anzu which was superb. they offered a full japanese breakfast along with a full american breakfast with grilled salmon eggs sausage bacon miso soup lox meats etc. (this was a gourmet breakfast). we can’t say enough of the quality of our stay at the hotel nikko. thank you staff and management! back to the surrounding area we stayed over -th of july weekend. during our stay there was a shooting two blocks from the hotel (tenderloin area) and a police “bart” officer shot and killed an armed drunk a few transit stops from the hotel. union square is two blocks away (make sure you go in the right direction) where you can catch the open top sightseeing buses we took the blue bus but i would recommend the red ones as we saw a lot more of them and more frequent pickups. you catch the cable cars at powell and market along with the “f” line (tram car to fisherman’s wharf) the cable cars are $- per ride each way and the f and buses are $- each way. you can buy a weekly transport card (good discount is you plan on using public transportation) in the visitor center at powell and market. the visitor center is down stairs on powell at market st. shopping in the area is no way up to par what you find in new york city. we found some good lunch options on the lower level of the westfield shopping center and they have a bristol farms (market) as well. we will not go in depth here for the sightseeing we did but highly recommend: alcatraz (a must but get tickets on line before you go) fisherman’s wharf (touristy expensive but fun) muir woods (giant redwoods) make sure you have enough time to spend there at&t park (saw a giants game) and of course the golden gate. we saw what we wanted to see in san francisco and more than we wanted to however in our future we will go to cities that provide a feeling of a safer secure environment.',happy
id34385,' we visit the city about - times a year because we live in a rural area and need a little culture sometimes. we used to stay at this hotel a lot but it was getting shabbier and shabbier so we started trying to find another favorite hotel. i noticed from their website that they have done some refurbishing so we decided to give it a go and made reservations to stay in february. due to a family tragedy we had to cancel our reservation the day before we were due to arrive. however we were reminded that they have a two day cancellation policy so wed have to pay for the first night. i emailed the general manager to ask if we could get a credit for another visit given the circumstances of our cancellation and was told no it was the company policy. there is a huge choice of hotels in san francisco and this policy seems very short-sided. a two day cancellation policy is unheard of. and it put a bad taste in my mouth that made me never want to stay there again. but the manager emailed me back to contact him when we rescheduled and hed give us a low rate that would ameliorate the cancellation charge. we rescheduled for march and i emailed him about -- days before our visit. no response. based on the other reviews about bad service i would recommend that this hotel be avoided. clearly any business has the right to set their own policies but it is also good management practice to be fair and reasonable if you wish to cultivate repeat business. i just cant stand giving my money to businesses that dont get it. we ended up staying at the phoenix hotel and have made reservations to stay again. this hotel is extremely comfortable in a great location to most of the places we like to go in an edgy neighborhood with lots of great food free parking and a heated pool! and the service has been absolutely outstanding. it costs a bit more per might but the difference it has made to our trip has definitely been worth it. check them out.',not_happy
id34386,' we have just come back from a - day trip to the big apple and stayed at the affinia manhattan. we stayed in a studio apartment with - beds and found the rooms to be comfortable super clean and big enough for what we wanted! although the kitchen facilities were a little dated the fridge and coffee maker did everything we needed - although there was free morning coffee for all guests in the main lobby each morning. yes it was a little noisy at night not in the hotel itself but outside but what do you expect of a hotel that is right in the middle of town. ok there may be plusher more modern hotels but not for this price nor could they be more comfortable or perfectly positioned! super friendly staff especially on reception housekeeping and on the door the ladies on the concierge were more helpful than the chaps (sorry chaps!) but all were better than most. on the whole a great place to stay........ oh and try the chinese restaurant opposite - i think it is called ginger- busy and noisy but great cheap food!!',happy
id34387,' the hotel has a sign out side that says clean rooms well at first sight the room was nice an clean but... it was infested with bedbugs!! i left in disgust with over -- bite marks all over me after two nights. apart from that the location was good and the price was ok.',not_happy
id34388,' my friend an i booked a girls only weekend early july. the staff was extremely helpful and available. the rooms are a great size and the turndown service is a fun treat (bottled water and chocolate). bathroom has an amazing shower (!!!) and great hairdryer (not the cheap slow kind). wifi is great and good enough for the not-for-business guests. our room was not noisy at all. for the first time in several trips we didnt hear a sound from the street! the location could not be better everything can be walked to and there is - great deli down the street. parking can be accomodated farther down the street as well for about --$ per day. my friend and i both agree that this was by far an amazing stay!',happy
id34389,' i was on a business trip and needed a location which was central to my customers. this was a perfect location and the hotel is beautiful. the dima restaurant is excellent and the hotel lobby is one of the best i have ever seen. the rooms are superior with the well known westin comforts and heavenly bed. the best part is i was able to leave my luggage at the front desk while i finished up with one customer and then i went directly out to the terminal and my flight out. very convenient!',happy
id34390,' im a low-maintenance traveler but felt compelled to write about the hotel carlton. the reviews are true - thin walls (could hear neighbors talking on phone and taking a bath) wonderful friendly and helpful staff (remembered names always greeting you with a smile) and good location (be prepared sf is a walking city). i asked for a quite room with good view and got one on the top floor - spacious and sunny. staff warned us to stay away from tenderloin but as long as you know where youre going it is a lively fun area with good bars. the wine tastings were a great way to mingle in the cozy comfortable lobby and breakfast at the restaurant was average - it was a shame to be inside on such a beautiful day. (i heard dinner was excellent though). definitely recommend joie de vivre hotels for their friendly hospitality.',happy
id34391,' this is a phenomenal place: it is gorgeous well maintained romantic private and convenient. we just cant say enough good things about it. a fireplace in every room complimentary goodies in the fridge complimentary wifi in every room comfy robes... just fantastic! outside the rooms there is a lounge for relaxing by the fire with wine and cheese in the afternoons not to mention coffee hot chocolate daily newspapers all on hand for you. and the staff--wow! from the moment we were booking the hotel over the phone to our arrival and stay to our departure we were treated as vip is. they accommodated us in every way we asked--and beyond: they knew it was our anniversary so we were greeted with champagne and chocolates (complimentary) and we felt immediately in the right place. we loved it so much that for some of our dinners we just ate in sitting in front of the fireplace in our room in the very comfy chairs soaking up the warmth and reflecting on our day out and about in the city. what a wonderful trip to sf and much of the credit goes to the white swan. i do hope their staff is paid well; they deserve it.',happy
id34392,' we came out of a rainy february day into the elegant warmth of the public lobby and its well-trained and personable staff. our room was excellent; the magnificent design of these rooms make them bright functional restful and can restore the human soul after long meetings challenging weather or just the normal slings and arrows of everyday life. the staff is very well trained and committed to a guest-oriented approach to everything. the food is sensational. from the home-made yogurt and granola for breakfast through the slow-roasted salmon salad for lunch to the exquisite dinner selections--including vegetables that can make you love brussels sprouts and broccoli--the quality of the food the quality of the service and the overall presentation was flawless. definitely one of my stellar hotel experiences.',happy
id34393,' i actually liked this hotel. it is convenient to the airport the staff was very friendly and helpful and the restaurant was great. the exercise room is better than average which was great because there is really no place to run outside. all hotels now say they are green but i appreciated the recycling container and loved getting the $- hotel credit for opting out of maid service. my room was nice and bed-pillows extremely comfortable. unfortunately it is a very loud hotel. you can hear room doors opening and slamming shut all night. no offense to david letterman but i didnt really enjoy listening to his monologue from the tv in the next room. i am a very sound sleeper but woke up constantly. if they fixed the door slamming problem id easily rate it very good.',not_happy
id34394,' our recent stay at the chatwal was amazing at every level - i rarely write reviews but i think our experience should be shared. i travelled with my husband - year old daughter and -- year old nephew...as frequent travellers we bring our daughter everywhere with us and she always rates the hotels. she compared the chatwal to many other -+ stars and we all agreed that we would return. our nephew appreciated the art deco design and loved the tv in the mirror. he also liked the location as it was steps from times square but my husband also noted how quiet and serene it was at night in the hotel (it was hard to believe we were in the middle of times square when we were in our room). we didnt have any issues with noise which was nice! check-in: the staff at the chatwal are all so professional and friendly and most of all helpful. prior to my arrival the concierge staff (nick tim juan pierre) emailed me with hotel weather and local information as well as answered all of my questions and arranged for everything that was requested including accepting packages and making reservations for dining-transportation etc. check-in with catalina was literally - minutes and we were in our room with our luggage and a tour of the room right away. when i was out and about during the day i was able to email concierge with any requests or questions and they were always answered almost immediately or in a timely manner. thanks so much to everyone at concierge! staff: our butler brandon was most efficient and even had delicious treats for my daughter pre-dinner...it was perfect and she lasted until we were settled and decided on a place to dine at. he was available to greet us either in the lobby or seen in the hallways and most of the staff remembered us all by first names. the cleaning staff were all efficient and no complaints whatsoever - fresh towels were provided daily and replenished at night if needed. doorstaff are always available to flag down a cab or arrange for transportation. room: the room was extremely spacious and amenities well-thought of. you can be assured that all of the little details are taken care of - from the umbrella in the closet to the computer phone to the spacious storage and snack bar different types of hangers in the closet as well as lint remover shoe horn laundry bag etc. plenty of hanging storage and chest of drawers are provided. a list of amenities that can be requested from your butler is available in the guest info book. the suede walls and soft carpet was a nice touch and im sure doubled as a noise-buffer for the rooms. complimentary shoe shines are offered daily and the mini bar included shakers gourmet snacks and a wide range of beverages-alcohol and many magazines are stored with the mini bar. the motorized drapes are controlled by the computer phone but we had them closed most of the time. the desk also turned into a make-up vanity and media centre which you can use as a charging station or computer work area. beds: the beds and pillows were extremely comfortable and the turn-down service great. the reading lights at the side of the bed are handy. ensuite: the bathroom design is important and we always look for a hotel with somewhat luxurious bathrooms. this bathroom included contemporary kohler fixtures including a heated bidet seat tv in the mirror by the vanity and an extensive amenities box. the speakers on the ceiling make it easy to hear the tv while in the bath or shower. shower options include a handheld rain shower head and tub with spa jets. the asprey products are one of our favourites too. the entire bathroom is tiled in a sparkly black galaxy granite which gives a nice glamourous-luxurious feel. robes and slippers are also provided. dining options: room service is available -- hours a day -nd floor lounge provides refreshments and snacks + bar and dinner at the lamb is club is a must! other: we all commented on the elevator access (each guest has to scan their card before the elevator would work) which made us feel safe. you will learn more about the hotel is history during your overview of the room and most of the movies playing in the elevator had some sort of connection to the hotel. as you enter the elevator area in the lobby you will find refreshments (iced-tea for us) and a quaint sitting area. the spa and pool were under renovations during our stay but we were told that spa and pool access could be arranged at one of the hotel is partner sites. we didnt take advantage of this as our stay wasnt long enough to do so. the gym was extremely clean a little small but had a bike treadmills elliptical and free-weights a bench and exercise ball towels and bottled water and yoga mats. if you forget your ipod you can borrow one from the hotel or grab a pair of earphones for the tv is. complimentary wifi is available in each room and ipods ipads and laptops are offered for complimentary use at check-in. a backgammon set is available in each room as well.',happy
id34395,' we were skeptical about staying here given the feedback on this site but we followed the general manager is advice and contacted him directly at the time of booking. im glad we did as we have been looked after in every sense. our party consisted of four adults (one couple two singles so we had a single room and a double-double room ). the common areas are unbelievable. heaps of room gorgeous hip decor and enough people to create an atmosphere. there are older guests here but the place is perfect for young people wanting to party a little. the --th floor has an amazing outdoor rooftop bar area that you can sit and read in as well. we were told rooms in ny hotels were tiny but our rooms have been massive. some have had small bathrooms but who cares if the other areas are good! the decor is very modern and is different from the usual staid big-chain hotel look. the hotel is about ---m from a major subway stop and is easy walking distance to central park. you can walk to fifth ave etc but bring flat shoes. loved it loved it loved it! also great value relative to the decor location and space. it is around the corner from hell is kitchen for really cheap eating and the area is cheapest bike hire.',happy
id34396,' great location great service friendly staff but lighting was deficient in our room. -nd floor lounge was very nice.',happy
id34397,' the baltimore hilton is a beautiful new hotel directly across the street from camden yards and about a half mile from m+t bank stadium where the ravens play. it is about a half mile in the other direction to the harbor. while i was using the gym if there was a baseball game being played i could have watched the whole game from the treadmill. they have multiple cardio machines and a rack of bells. my wife used the pool which is about -- yards and clean. this hotel is in a great location if youre there for a game at either stadium. the front desk staff and bellmen were all very friendly and knowledgeable of the area. the executive lounge is nicely stocked with very friendly personnel. id definitely return when my travel plans bring me to baltimore.',happy
id34398,' everyone goes out of their way to make sure that you have an incredible stay. the staff was so helpful and kind. every night we would ask there for advice on what restaurant to hit for our specific preferences and they went above and beyond by looking into detail for places they felt would accommodate us most an ad handled any and all issues perfectly and in a timely manner. they werent fake either they joked around and were blunt and honest about a few places to stay away from and things to do and try nearby. they had great complimentary breakfast that was different every day they had a cellar that had a guest bathroom nice gym and vending machines. my only down was how small the rooms were compared to those that i am used to in florida but that is expected being new york. so i give them - stars! definitely would love to stay here again.',happy
id34399,' stayed at the chandler inn for five nights in october -- and it was just perfect. friendly staff on arrival and a very clean comfortable room awaited us. housekeeping tended to the room everyday and the bathroom was extremely clean yes it is not - star but it is in a fabulous location and has a - - -- store just round the corner if you are stuck!',happy
id34400,' our family spent one night at the marriott quorum - overall the stay was ok. there is construction and the lobby is completely out of commission - leaving guests to search for a place to check in. in the morning - we navigated around construction personnel. despite the upheaval - we enjoyed our stay and the staff was pleasant and helpful. enjoyed the breakfast buffet which was delicious. elenac',happy
id34401,' i stayed at jury is boston on a biz trip for a conference - three nights. booked through orbitz at average cost of $--- per night. check-in was smooth and very pleasant with hot towel at the reception desk. lobby isnt incredibly fancy but decent. halls on room floors are very nice brightly lit etc. room was spacious with very comfortable bed and complimentary mineral waters (- per day). complimentary internet was both wired and wireless in the room (i prefer wired). service was very pleasant on occasions when i sought help. i had breakfast via room service - nothing special and i cant judge the restaurant based on it. i plan to go back for a pleasure stay some time.',happy
id34402,' the dining was bad and there was nothing for my five year old son to do.i stayed in the imperial suite.i payed ---- dollars for it.',not_happy
id34403,' if you want to be in the middle of the times square action this is the place to stay! the room was spacious and clean with an incredible view! the front desk staff and housekeeping staff provided excellent customer service. you just cant beat this location if you want to be in the middle of this busy tourist area but you are also steps away from the subway to venture into other areas of the city. also be sure to check with the concierge for local restaurants - she referred us to a great neighborhood diner for breakfast ($-- for three of us!) and a great italian restaurant (trattoria trecolori) for dinner just a few blocks from the ambassador theater. we would definitely stay again!',happy
id34404,' cant beat the location -- just off times sq and a couple blocks from all the broadway theaters (w. --th btwn -th & -th). clean small rooms (had a queen room ... had to turn sideways to get around bed -- no sitting chair just a small nightstand-desk and desk chair leaving the bed the only place to sit). small bathroom with pedestal sink rectangular shower ... all clean (new mattress no bed bugs) just small quarters (had to put open umbrella in shower to dry out because wouldnt fit in room). free wi-fi in lobby ($-.-- in room). elevator -lift was small too (- ppl max if each has a bag). tall-big guys (like my -- boyfriend) might feel cramped-claustrophobic but it is nyc and for the location size was the trade off ... got a good deal online (apprx ----night). valet parking garage is right next door ... cost is $---night (w-hotel stamp) ... no in-out privilege. if youre on the run w-a packed schedule like we were its ideal. --- blocks to our show theaters - blocks to my favorite times sq bar (olunney is on w.--th btwn -th & -th) - block from times sq-tkts). ladies: probably not ideal if youre planning on doing a lot of shopping --- due to space.',happy
id34405,' every time i travel to the los angeles-beverly hills area i always stay at the residence inn beverly hills. their staff are always friendly accommodating and allowing pets makes it perfect for me. i am always impressed with the residence inn beverly hills but let me tell you my last visit blew me away! the hotel was recently renovated and the hotel just oozes style & sophistication with a casual elegance. the work done is incredibly impressive with a warm and welcoming lobby with a dining area where the complimentary breakfast is served. i was pleasantly surprised when at breakfast a new omelet station was added where a custom omelet or egg creation is made to order. the guest rooms have some of best amenities including a great kitchen and dining area super plush pillows and bedding as well as flat panel tv which can swivel to be seen on the couch at the desk in the kitchen or in bed. add in the complimentary wireless internet and you practically never need to leave the hotel and go to rodeo drive la live or any of the studios which are very close by. i love this hotel and cannot recommend it enough. you must stay here on your trip to beverly hills!',happy
id34406,' great hotel & staff. they were very courteous & helpful. from the first contact in planning a nursing class reunion they were exceptional in all areas. rooms were clean & food was very good.',happy
id34407,' i stayed here this past weekend with a friend - we were in seattle to go to the mariners game. the hotel looks like they are still finishing renovations but that did not affect our stay at all. the room was clean and quiet and the bed was very comfortable. it is not exactly walking distance to the downtown shopping or pike place market area. but it was only a short cab ride away. also the hotel had a shuttle come by and pick up guests who were going to the ball game for a fee of $- per person. it was very reasonable and so we took the shuttle. seattle is a great city and this hotel was more affordable than most of the hotels in the downtown core. the only downside is its location since it is not quite as central. but overall it was a good place to stay.',not_happy
id34408,' the lenox is a lovely hotel in a perfect location - back bay - for sightseeing and a lively area. the staff are all friendly and very helpful. lookout for jimmy who has been working here for -- years and you may even get a serenade he is such a character. the rooms are spacious clean and the beds comfortable however i would say that the bedrooms could do with a bit of updating as they arent quite as elegant as the rest of the hotel. the bathrooms are fine just a touch cosy compared to the huge bedroom. shame about the - queen beds instead of a king as there was so much space. the wash products are all aveda so are good. there are - bottles of water a day in the fridge but there is also complementary coffee in the morning and lemonade in the afternoon near the lifts. we did not eat in the hotel as the breakfast seemed quite expensive (as usual) but found the paradise cafe and bakery in the prudential shopping centre (enter further down boylston st) to be a favourite with many people. very fresh muffins cookies and eggs bagels etc. there are many excellent restaurants nearby including our favourites the atlantic fish co (opp hotel) abe & louie and great steaks at grill --. we will be back to boston and wouldnt stay anywhere else.',happy
id34409,' we couldnt have enjoyed our stay more. the staff was accommodating on a rainy night driving us where ever we wanted-needed to go. our room came with champagne and rose peddles setting the mood for a long over do romantic weekend with my husband who business keeps away from me too much. i thank you and the staff for going out of your way to make our time a special one. we will be sure to come back and share our experience with everyone including those reading this right now.',happy
id34410,' this is not the usual hyatt standard. i´m shocked that they still have the name. total let down. first staff you encounter are the receptionists who were more interested in chatting together rather than checking me in. once i did get their attention the guy told me i´d have to wait - hours to get my room even though it was -pm. i asked could they give me an alternative room and he almost laughed at me in my face. the answer was no and he pointed towards the bar suggesting i grab a drink whilst i wait. after seeing the prices i decided to give that idea a miss! eventually in my room i was met with more bad news. i discovered the a-c wasn´t working properly and made a lot of noise the bathroom was not cleaned to the best standard (hairs on floor no spare toilet roll) and the bin in the room had old chocolate wrappers in it from the previous guests! nothing about this hotel feels hyatt . chicago has a lot of good hotels to offer but this is definitely not one of them and i just hope others read this and take heed.',not_happy
id34411,' third stay at this resort was the best ever. newly renovated rooms are great water park a blast as usual and food excellent with lots of choices. the staff was very friendly. highly recommend if you have kids that like water parks. mine are -- and -- and loved it.',happy
id34412,' right from the start we were impressed with friendly staff who gave us an introduction to the area (including restaurants local attractions etc.) excellent breakfasts a great atmosphere in which you really felt at home in and of course charlie the cat! in addition to the free wifi in the rooms there is also a business centre with a couple of new computers and a printer which are free to use and incredibly useful for booking and printing tickets. the hotel very kindly and generously left flowers and a card in our room on my birthday. with the hotel’s location you really feel like you are in everyday manhattan rather than being in the middle of a tourist hotspot. despite that the excellent high line park is at the end of the street and only a couple of minutes walk away giving you the perfect opportunity to explore it at both day and night whilst the subway is even closer giving you good access across manhattan and new york city if you have decide not to go for scenic walk to your destination! if i was returning to new york i wouldn’t hesitate for a second in choosing to stay here again or to recommend it to a friend.',happy
id34413,' in a location well-situated for shopping the benjamin has friendly service an above-average ammenities for new york. i didnt feel i really needed the kitchenette that one finds in every room and i wasnt struck by any out-of-the-ordinary benefits so im not sure id stay there again. i like this hotel but am surprised that it has received such high ratings on tripadvisor.',happy
id34414,' we had just - days to see everything dc has to offer. the hotel was in a good location for downtown the price was right. the staff was gracious we arrived early from our all night flight from hnl they cleaned a room for us in half an hour. the hotel was booked the night before. the room and bath were large and clean. we had breakfast while we waited for our room in their restaurant which was also good. we needed a refridg. for medication they brought that right up at no extra charge',happy
id34415,' my sister was recently in brigham & women is hospital and i found myself in boston without a car. this hotel was wonderfully convenient and it would only take me - minutes to walk to the hospital. during this short walk i actually passed by - other hospitals on the way: children is hospital and the dana faber facility. reservations were a tad difficult to come by but with perseverance they were able to get me in as the date of surgery approached. because many people are there to visit loved ones in the hospital they have a lot of cancellations when the patients are released. so dont give up if you cant obtain a reservation on your first call. the room was ok though not luxurious. like someone else it appeared that something was spilled on the wall and never quite cleaned up properly. i did feel like it was very clean and the bed was extremely comfortable. be careful when using the bathtub. for some reason it was elevated in the room i was in and it was a long step down to the floor. when youre wet this can be a hazard. i took advantage of the card for a free continental breakfast and thought it was great. most mornings i had breakfast in the attached food court and was very grateful to obtain my mcdonalds iced coffee each morning. if a family member had to be in one of these hospitals again i would not hesitate to stay at this hotel.',happy
id34416,' wow! what a nice place to stay. i had room ---- on the --st floor. it was a nice studio suite. it did not have the stove as shown in the pics on their website - not complaining - i did get a full size bathtub not the shower stall; so my bathroom was a decent size bathroom. the bed and pillows were very comfortable. the pillow menu is a nice touch they have. i had a great view of the empire state building from my window. there was a lot of construction going on outside and the firehouse and i thought to myself when i got there that i would have a problem sleeping but i didnt. the noise never hindered me from falling asleep nor did it wake me at night. the hotel has a great location at --st st. and -th ave. madison square garden & penn station are diagonally across from the hotel and macy is is at --th st. & -th ave. getting around town was easy thanks to the website hopstop.com. since i was alone on my trip and directionally challenged the directions that i got from the website made my travelling much easier. i also went to see the pajama game and it is only about a ----- minute walk (depends on your walking speed) and is perfectly safe to walk back after the show. i cant wait to come back to nyc and bring my husband we will definitely stay here - i loved the hotel staff & location of this hotel!',happy
id34417,' i stayed at the crockett b-c i was traveling to san antonio on a budget. as it turned out the crockett may have been less expensive than a lot of the surrounding hotels but it could not have been less comfortable. the rooms were quiet and clean. the beds were really really comfortable. and the staff were wonderful -- very kind and accommodating. i also stayed in the crockett because its an older hotel. it is really beautiful -- all of the furniture and decorations support the historic ambiance. i usually dont stay in hotels without workout rooms but when you stay in the crockett you get free access to the workout room at the menger hotel across the street. before i got there i wondered i much of a hassle it would be to get over to the menger. but it was really easy -- it is across a not-very-busy quiet road. when i stay in a big hotel it takes me longer to get to the workout room than it took me to get from my room in the crockett to the workout room in the menger. the free breakfast that comes with the cost of your room is much better than a lot of other free breakfasts ive had. included are warm scrambled eggs make-your-own waffles fresh fruit lots of different cereals bagels and danishes. and the dining area is very comfortable and spread out. the location of this hotel is ideal -- right next to the alamo and not far at all from the river walk where are of the restaurants are located. the only thing i didnt like about my room was the view. it had no view. when i looked out my window i saw a brick wall. from what i can tell some of the rooms look over the alamo. that would have been nice. but mine looked right into a nice brick wall. :) however given the rest of the hotel is perks i didnt mind.',happy
id34418,' we stayed here for one night after a company christmas party so we did not use a lot of the facilities. our room was clean and was a nice size. the bed was comfortable. toiletries were of good quality. they have really cool leaf-shaped soap in the bathroom (i asked for an extra and took it home to my kids). my main complaint about this hotel was breakfast. the hotel has two restaurants a bar and grill and a second that is more like a coffee shop. the bar and grill is not open for breakfast so the coffee shop is the only breakfast option. although it wasnt bad it seemed to be geared more towards takeout. the menu was fairly limited but the worst part was that it was loud and had a hectic atmosphere. not the way to get your day off to a relaxing start. might be okay if youre looking for a quick bite before heading out for a business meeting but not the ambience you want if youre on a relaxing vacation or weekend trip. the other thing i noticed was that the hotel (at least our room) creaked when it was windy. this was actually disconcerting ... we were in the room the night before and it was quiet but the next morning the room started to creak. i really thought we were having an earthquake! i realized we werent when it lasted more than a couple of minutes. and no it wasnt coming from the room upstairs or beside us! :) i also thought the minibar could use some improvement. there were a bunch of sodas and beer but the only liquor available was bourbon scotch or vodka. there was vodka but no tonic. also no wine. the location is great. the valets were very helpful. they were able to give me good directions to locate a gas station (hard to find in downtown). the lobby bar was a nice spot to have an after dinner drink.',happy
id34419,' the hotel is beautiful and the location is fantastic. love the look feel and vibe of the place top to bottom. however i was bitten with bed bugs extensively in two rooms while staying there - arms neck face legs and ankles. the bowery brought in sniffing dogs who did confirm both rooms had bed bugs. the bowery is protocol for treating bags and clothes is perfect and swift. also i did get a confirmation that no bugs traveled back home with me via the sniffing dogs and pest control experts i decided to pay to have to come into my home - given the bugs were found in two rooms.',not_happy
id34420,' we spent - nights at the drake and enjoyed a superb experience. the room was large and included a mini fridge. the bed was the most comfortable one i have ever slept in simply luxurious.check-in and check-out was quick and the hotel staff were most courteous. i will definetly stay there again when i visit chicago.',happy
id34421,' have had troubles finding a good airport around laz this is it. huge corner room with work center and very clean. only issue was slow airport shuttle but otherwise highly recommend very good rates for around the airport too!',happy
id34422,' far from inexpensive but great on service and value. a true gem that let is you be part of history while also vacationing in the lap of luxury. excellent location and service with perhaps a bit of a southern feel. overall fun. would love to try one of the suites still a bit out of my price range however',happy
id34423,' location was outstanding. room was average. no shower cap:(. small hair dryer could not connect my iphone to internet husband could only connect lap top with ether net cable. elevators very slow. water service in lobby fun treat',not_happy
id34424,' stayed at the adolphus twice. old fashioned luxury hotel you can see it is been there for a long time. rooms are good but nothing special staff is friendly and professional. if you come down town for business you actually dont need a car (parking is --$-day and you have to wait for it to be brought over) the hotel is walking distance from some of the office buildings. also stayed at the magnolia which is a block away and would probably come back to the adolphus next time im in down town dallas.',happy
id34425,' this was an unnamed hotel pick from a website and our first time at a la quinta. the service is terrible . the toilet in our room clogged constantly and when asked to fix it they said maintenance and housekeeping had left and offered to leave a plunger in the room overnight for us. i do not take vacations to clean toilets and when we put our foot down we were told no other room is available. on insisting further a smoking room magically came available. i have lived in motels and in - star resorts and have never been treated this way. my parents had to move with us after - am and it was very inconvenient to have our stuff in - different room - floors apart. on the plus side they do have a timely airport shuttle and a decent breakfast. if you value your hygiene & dignity please do not stay here.',not_happy
id34426,' just finished a two night stay at the omni. the valet and bell staff practically pushed each other out of the way to help us from our car upon arrival. by no means was this a push for any potential gratuity. to sum up the overall valet staff and bell service in one word professional . just so you know there is a $-- per day charge to valet your car. this includes all day in-out privledges. there is a small sign posted indicating this. due to the small entrance area it may not be visible to all. in todays day and age this is to be expected especially from a downtown location. check in was painless and quick. the issue arose around connecting rooms which i had requested via the company website at time of booking. by the way i tried to book this hotel at almost every travel web site known to man with no success. went to the hotel site at the --th hour and was successful. we were traveling with four children and it was a must to ahve connecting rooms. after what looked like a potential glitch the front desk manager came over and handled it no questions asked. he even upgraded us to the bay view side of the tower and did it with a smile. the location of the hotel was great. -- minutes to sea world a few to the san diego embarcadero zoo and balboa park. not far from anywhere. definitely nothing closer to petco park than the omni if you care to catch a ballgame. they are connected via a walking bridge. you are at the south end of the city is gaslamp district where there are many restaurants and bars if you like. the area was very crowded but clean. the hotel pool is small and the kids let me know it. however the staff and the surrounding pool grounds were immaculate. great service. not a true test as there were only about -- people in the pool area. never the less a great time. we had breakfast at the buufet at mccormick & schmicks which is located inside the hotel. not too expensive but be wary about the drinks. caveat emptor $-- dollars of fresh squeezed orange juice for -- servings. wonder how many oranges we could have bought back home for that amount ? needless to say drinks are not included on the buffet menu. darn good o.j. even for the price. food was slightly above average with a nice omelete station. clean well appointed rooms and bathrooms. decent size with magnificent views of the bay and coronado island. very comfortable and open. all in all a great stay. i would definitely return to the omni on business or with my wife again. not to sure if i would return with the children. my kids definitley rate hotels based on the pools and the omni pool was a bit to small for my family is liking. other than that well done omni.',happy
id34427,' good location near union square reasonably priced and valet parking available. however the room we had was very small and most of the space was taken by the bed. the room also included a hand-basin a stool and some other furniture so seemed rather cluttered. curiously the mattress also seemed to be a foot too short for the bed.',not_happy
id34428,' my son and i wanted to find a budget property located near lots of the must see tourist sites and near the metro for our five day stay. i chose this one based on the positive reviews i read here and particularly those mentioning the helpfulness of the staff. we were pleased in all respects. we found the room comfortable and clean with a microwave and decent size refrigerator.. the breakfast included fruit great coffee orange juice cereal and pastries. the family that runs the downtowner were very friendly and helpful -- they were true hosts rather than just hotel employees. this area of hollywood blvd has several closed stores but seemed safe at all hours. great thai restaurant within a block. also coffee shops small and large groceries etc. the metro access to universal studios was very easy. really a great location and with our new gps we were able to get around los angeles with no problem. this isnt the ritz but neither is my house.',happy
id34429,' i stayed one night here recently with friends on a weekend trip. check-in was easy and since we arrived early they held our bags in storage until our room was ready. the location is great for wandering around manhattan. and the street is pretty quiet which makes for sound sleeping. if you go on a weekend there are two awesome flea markets just down the street on sundays. the rooms vary in size -- two of us shared a smaller room that was more cramped and the other two had a larger room with more space. although the rooms were clean the furniture is pretty banged up. there was also no luggage rack which annoyed me but i dont know where it wouldve gone anyway. the beds were comfortable with fluffy pillows but the sheets rustled really loudly. i was worried i was going to wake my friend up every time i turned over. the bathroom was clean partially new and partially old but very clean. great water pressure in the shower and the usual comically small towels you find at most budget-priced chains. about the wi-fi: we were given a password but when we tried to connect none of our smartphones could get on the network. if we were staying for longer i probably wouldve mentioned it to someone. but for one night we just didnt care enough. some of the employees were perfectly nice but a few were less than friendly like they would rather be doing anything instead of working there. not even a smile. is your life really that bad that you cant even smile at your guests? one other thing to note: there are only two elevators and theyre tiny. just something to keep in mind. oh and dont expect to get the right drink out of the vending machine. my friend went to get a coke zero and ended up with an orange fanta instead. she did get her money back though. all in all for the special price we got it was a pretty good hotel. certainly not perfect but id stay there again on a short trip.',happy
id34430,' girls night in nyc to find a wedding dress at kleinfelds (successfully i might add). room was fine other than the cobwebs in the corner. we were excited to get the gift bags since it was the first time we stayed but all they contained were a bottle of water. why waste the fancy paper bags on that.........just hand us the water or better yet save the quarter and dont bother-it was really quite a joke. good location and the lemon-lime infused water in the afternoon was nice. it was quieter than we thought at night. didnt use the spa or pool so rated them average. nothing stood out as exceptional but it was fine cant really complain about anything about our stay.',not_happy
id34431,' i spent one night here last week and was underwhelmed. the check in was fine but very business-like. the room was ok (with one exception dicussed later) and the workspace was great. i got in late and ordered room service before they closed and they got me my food (ok quality) very quickly. when i went into the bathroom there was problem: the shower door did not close. this caused it to hang out in the middle of the bathroom making it very annoying to work around. but it was late and i know the only response would be to change rooms which i did not want to do. in the morning i had to hold it shut to avoid the bathroom being flooded while i took a shower. then i tried to sleep. let me just say i love bars. and bars with live bands? terrific! bars with live bands that play outside on nice nights? even better! but bars that play outdoor live music until - am while im trying to sleep? not so great. (for all i know the music could have been coming from the lobby directly below me but the bass sure sounded like a live drum.) now i cant really blame the hotel for this but it did definitely impact my stay. overall i was left with a blah feeling about the hotel and that was downgraded to - stars due to the broken shower door. maybe i just hit it on a bad night in a bad room but i dont think this will be my place if i go to jacksonville again.',not_happy
id34432,' we stayed at this hotel due to winning it from priceline when trying to book a hotel for the dc area. we paid $-- which was a good deal for the area. the metro was very convenient within a block of the hotel at the corner of woodley road and connecticut ave. an all day pass on the metro was only $-.--. the zoo is within walking distance of the hotel. we requested a room in the newer section and was given a room on the -th floor facing the national cathedral. the room is very small but clean. we moved the chair from in front of the desk in order to get by the bed. there was no refrigerator in the room just an empty space where one should have been. the bathroom is rather small (the door would hit you if you are on the toliet). we were able to park our car along the street in front of the hotel (sat and sun only) instead of paying $-- for parking. plenty of places to eat around the area or just a subway ride away. we did not use any of the amnenities in the hotel as there is so much to do and see around the dc area. just make sure you wear comfortable shoes as you will be doing alot of walking.',not_happy
id34433,' ive stayed at this hotel a few times and travel on a weekly basis. let me begin by stating that during the same session on trip advisor i will also write a fantastic review on another chicago property. there are just so many better options in the loop! do your research before booking here. the marriott customer service was great...at the valet housekeeping and bell desk. the front desk however did nothing to assist in a very embarrassing situation. they oversold the hotel which i understand happens. you would think that they would not kick out a frequent guest with status on the marriott rewards program but they did and i got over it. what was frustrating is that they sent me all the way to the gold coast; when you are there for business a mile down the road is a big deal when you specifically made reservations within a block of meetings. not to mention i paid $--- for the hotel for a single night (high traffic season). a couple of other issues were just in the details. the marriott also charged me $-- for parking during the fiasco and would not reimburse. their offer was $-- in taxi fare. that would barely get me to the new hotel much yet pay for tip. when i arrived at the new hotel the marriott had made a double-full reservation in lieu of a king. again it is the little things. luckily the new hotel took very good care of me and turned a bad situation into a good impression...at the ritz.',not_happy
id34434,' my two kids - and -- and a friend of ours and her daughter -- stayed here and would stay do it again. it was away from the noise of the city but close enough to for us as tourists to get to where we wanted to go. the subway was nearby. free hot breakfast was fabulous especially when traveling with kids. rooms were clean. we were able to get a fridge and micrwave also great with the kids for snacks and drinks. the room was small but my friend said all new york rooms are small in comparison to other city hotel rooms.',happy
id34435,' my husband and i stayed here in july ---- for a night on our way to go white water rafting. we found an internet special for $-- and it was an excellent deal! the room was clean the bed was okay and they had a great (free) breakfast in the morning. the hotel was quiet the staff was nice and we would definitely stay here again.',happy
id34436,' we were a three couples travelling en-route to new york. our stay at the fairmont was our first port of call and were delighted with our - bedroom self-contained apartment. we had little time in san francisco so location was paramount. we were lucky with the weather so exploring fisherman is wharf and nearby attractions made our time even more memorable. not only was the fairmont heritage full of charm and comfort it was supported by boutiques cafes exquisite restaurants to mention just a few. thank you trip advisor for helping me make the decision to choose this hotel for my group.',happy
id34437,' our family prefers to stay at la quinta hotels when traveling as a family. our kids love to get up early and go to the breakfast room while dad sleeps in. although there were a few things about this particular hotel that made the stay a little less enjoyable. first and foremost was the design of the a-c in our room. it was situated under the window and curtains. therefore if you needed privacy and the curtains closed the air didnt successfully make it is way into the room comfortably. if you opened the curtains the a-c worked better but then you have no privacy. in addition there was only about - feet between the a-c and the first bed. my husband slept next to the a-c wall and froze all night while i on the other side of the room in the second bed with our daughter was miserable. second i have to say im very disappointed in the amenities (toiletries) in this particular la quinta. ive stayed at other la quinta hotels and had no problem with the shampoo soaps lotions etc. but this one was by far the worst. all they supplied was hand soap and shampoo. i certainly by no means expect luxurious products but it is always appreciated to have at least certain items available. on this particular trip i completely forgot my own shampoo so i immediately asked for more when i knew my family would be swimming and then getting ready for a wedding afterwards. unfortunately this particular shampoo was horrible. it didnt suds up i felt like it stripped my hair of all moisture and needless to say styling my hair was a nightmare. to make matters worse my - year old daughters hair is even thicker coarser and less manageable than mine - so yes i cringed at the thought of washing her hair with this stuff. even my husband who is almost bald and couldnt care less about these things seemed to be put off at having to use these products. normally i take all of the unused amenities home as a reminder of everywhere ive travelled and to share with my own house guests. needless to say i left all of these products behind. we also had a crazy toilet that would run all night unless you rattled the handle. i didnt figure this trick out until much later. normally id ask the hotel to fix it but we were short on time. in addition the fan in the restroom didnt appear to work very well. after showering the steam would stay in the bathroom for quite a while. finally there was an incident with a housekeeper that made us feel very uncomfortable. while eating in the breakfast room my -- year old son left to find a restroom. when he wasnt able to find one he decided to just go back to our room. once he got there he realized he didnt have the key but the housekeeper was down the corridor. so he went up to her and asked if she would let him in to his room. with no hesitation at all she opened the door and left! yikes! did she make it a habit of just opening doors for anyone? what if a stranger has followed my son into his room? when he told us of this later we were horrified. overall i definitely recommend la quinta hotels but unfortunately i cannot recommend this one. it needs a little updating.',not_happy
id34438,' my husband and i stayed in the affinia for - nights and it was brilliant from start to finish. the room was an excellent size bed very comfy with a choice of - different pillows!! there was a kitchen if you wanted to cook great for families. location was perfect for site seeing very central. ideal for the tube just across the road and a taxi rank opposite also but walking is best for all the sites. empire state building just around the corner and maceys just a block away.the receptionists were more than helpful and you could check your flight departure times at the concierge desk before leaving as well as print off a boarding pass to save time at the airport. they would help with booking tickets for broadway shows and advise on what tube or bus to catch if needed. will definitely stay there again.',happy
id34439,' i dont usually do reviews but i absolutely love this place! terrific hotel classy very friendly and helpful front desk staff and great size rooms. i dont see how the review below is so negative. the rooms are clean and it isnt meant to be a contemporary hotel. that is what makes it unique! i will be back my next time to seattle!',happy
id34440,' we transferred here half way into our stay to be close to the wharf and what a good thing it was. the rooms were on the small side but the decor was contemporary nautical and just pretty cool. the rooms are designed for electronically minded folks there was a hub on the desk with a out - outlets and an ihome docking station-alarm clock to charge my phone. nestled between the cannery and the powell-hyde cable car turnaround you are right at the end of fisherman is wharf. the hotel restaurant was great both the service and the food the blue mermaid won an award for their chowder. the only downside is that you have to go in and out the main entrance only there are no other doors to the outside. we were on the -th floor all the way at the back and there was a staff only exit that would have saved a bit of walking if we could have used it. we would definitely stay here again!',happy
id34441,' stayed for - nights mainly because the homewood suites accross --- was full given it was the same price as the hiomewood suites i prefer the homewood one advantge this has is it is slightly easier to get to local restaurants without having to take the car. if homewood full i will stay again. all staff were excellent.',not_happy
id34442,' my family and i were traveling to seattle for the graduation of our niece. this was a special time for us. a member of the family looked on the web for a hotel close to the graduation facility. all looked well on the internet for moderate priced accomodations for three nights. we called them directly and booked the stay. the staff was very nice and none of this review is meant to reflect on the them in any way. we understood that this was a moderate priced placed to stay but did not expect the what we found. the rooms are dark and dank and look like something that comes out of film noir. the bathroom had paper rolling off of the walls; it took two to three flushes for the toilet to flush. it was the most depressing place i have ever stayed in. we knew immediately upon arrival in the room that we could not stay there for - nights so we took steps to find other acommodations and were fortunate to find them. we had to stay one night and i spent that entire time awake. we were at the nearest coffee shop at -:-- a.m. and left in a taxi by -:-- a.m. i write this review out of concern for others who plan to stay there. it was not a pleasant experience. beware.',not_happy
id34443,' this hotel seemed like other amerisuites that we have stayed in. the room was large and clean. the high speed internet worked great. the staff seemed friendly and helpful. we didnt try the breakfast this time. no complaints.',happy
id34444,' we love this place and wouldnt hesitate to come back here again. the staff were incredibly friendly geniune and helpful and the location was within easy walking distance of many key attractions. decor was nice food was good and the room very comfortable.',happy
id34445,' stayed here for several nights for business. it was a very large hotel hosting several events. rooms was nice and clean staff was friendly and helpful. also within walking distance of several good restaurants.',happy
id34446,' omg omg omg could not believe the value for the money. rooms have little fridge microwaverobes for walking to pool pool towels wonderful! lots of walking and bikng paths or quick drive or shuttle to most anywhere. comfortable cozy and worlds class food!',happy
id34447,' we stayed here twice within the last week traveling to and from our vacation. this microtel was clean and as an added bonus they offer matresses with pillow top beds. we were comfortable and slept well. each room offers a campus size fridge and microwave with plenty of room to move around. they do offer a complimentary breakfast of bisquits gravy cereal and several pastries it was all delicious. we enjoyed our conversations with the desk clerks they were both friendly and helpful throughout the day and night. we will certainly stay again since we travel this road often.',happy
id34448,' after - years we returned to this pour points. the hotel is still very pleasant and has the - par nine hole golf course that we like very much. we stayed in the hotel for - nights and played in its golf course for two days. it made our vacation very relaxing. however there are three things made us not to rank the hotel to - stars. first some area of the hotel need some make over although the room is still very clean and spacious and the bed is comfortable. second we still needed to ask for extra sheet to put on the top of the blanket instead of top sheet on the blanket is the norm for all other spg hotels we stayed. the noisy air conditioning unit really bothered you to have good sleep. both above items hurt the sleeping quality a lot. third the hotel has new big flat tv however it cannot connect to our small netbook as other spg hotels do. even we had free internet access we could depend on using the tv as our monitor as we stayed in other spg hotels.',not_happy
id34449,' room was appointed with everything i needed to be completely comfortable from an incredibly comfortable bed and pillow; a deep tub and a big shower with a strong water pressure and endless hot water; a great makeup mirror good quality shampoo conditioner and lotion a strong hair dryer and a concierge who brought up a nail file immiedialy when i snagged a nail; a large desk with outlets for charging and connections flawless wireless available a business center with plenty of fed ex supplies; a well stocked mini bar and a wide variey of well prepared food in true -- hour room service. staff remembered me from a year ago. service at our meeting was flawless. sleeping and meeting rooms were very clean which is most appreciated. doormen knew my name and where my car service was waiting. one of the few hotels that is really just as comfortable and convenient as my own home.',happy
id34450,' hotel is in the perfect location; walking distance to sundance square. we are sure this hotel has recently been renovated. our room was excellent! new carpet and new tile in bathroom and dressing area. bed linens were clean and crisp ; towels appeared to be new and all very clean. pillows and mattress were above average for hotel room. we commented slept better than at home . the staff was more than helpful to us. we had fahitas from the restaurant and we highly recommend you try these. we heard no loud noise at night. no complaints whatsoever!!!! will definitely stay at park central hotel when we are in fort worth.',happy
id34451,' room size is nice breakfast is a great bonous. stuff help you in every question. very friendly. very clean. home atmosphire. good velue for money!',happy
id34452,' - star=ritz - star=marriott - to -.- stars=affinia gardens room size was huge for any hotel anywhere. decor was extremely dated. wall paper was old. carpet was old. bathrooms need to be recaulked. however if you are looking for a value and need space',happy
id34453,' this is a small boutique hotel with a fantastic location. rates are very reasonable and the staff was extremely helpful. i really enjoyed the comfortable bedding silky sheets and the robe. nice and quiet i slept great. there are so many restaurants and great shopping in this neighborhood you dont really need to drive much.',happy
id34454,' stayed here with family in ----. got a suite and we had an excellent stay. good location as well.',happy
id34455,' we arrived to the hotel around midnight one person was working. the entrance to the hotel is really nice and takes your breath away. we told the clerk that we wanted a non smoking room but we ended up on a smoking floor anyways. we tried to switch rooms but he gave us --- excuses why he couldnt switch us without charging extra. the hallways were dirty the paint on the walls were chipped the red carpets smell like cigarette and mold. it also appears that the day staff were much nicer then the evening staff. the kitchen closed early so we had to go to another hotel down the street to get some food. for the amount we paid for staying at this hotel it is not worth it. they are far more better hotels in the area. the good thing was that the train station was across the street and it was a -- minute ride to hollywood-highland. we only changed and slept in hotel stayed out from sun up to sun down.',not_happy
id34456,' while during my stay july ----- ---- i experienced an emergency where i had to get in touch with my daughter. at the time a gentleman by the name of tom was covering the desk as the night manager ken was off the property. tom was excellent!!!!!!!! he went above and beyond trying to help me connect with my daughter. even though i dont think he normally works the front desk he did all he could do to help me. he was upbeat concerned and very attentive to my needs. once ken came back he took over from tom and was so unhelpful and uncaring it took me by surprise as tom had been so good. ken had to say the least a sour disposition never once did i see him smile was unhelpful was to busy to assist me. the mornign of the fifteenth when i went to breakfast i was waiting to be seated. i was by myself waiting than two more parties came after me. the woman seeting people i believe her name might be dana bypassed me and seated the other two parties first. now i dont want to believe this could happen in this day and age but it did make me think as the other two parties this waitress sat were of the same ethnic group as she. felt like discrimination. perception after all is the reality. on the morning of the fifteenth as i was checking out a young man by the name of justin was such a breath of fresh air compared to my dealings with ken the previous evening. justin was helpful smiling fun humorous and a joy to work with. you really need to take a hard look at ken as he does not represent your companay as i assume you would want him to. thank you for the opportunity to review my stay.',happy
id34457,' the staff at the hotel is always friendly even when swarmed by ongoing conferences and weddings. the lounge has a very open atmosphere with a variety of seating styles along the bar the short tables patio or tall tables. the pool is always clean and the hot tub is excellently located. it is a little far for night clubs but taxis are quick to arrive and at about $-- each way to the galleria or $-- to katy areas. the gentlemen is club is quiet and discreet enough not to attract undesirable noise and fuss. a short drive or shuttle ride to the other side of the freeway brings you to a row of restaurants including a brick house papasito is papaduex is hooter is fuddruckers and a denny is if the food at the hotel doesnt have what you want that day.',happy
id34458,' my mum and i stayed in this hotel when celebrating her --th. we splurged a bit and got a limo from the airport so we were already on a high when we arrived. staff at the desk were very helpful and efficient and the hotel was clean and smart. the only slight complaint i have is that the decor in our room was a little tired. not so bad that we asked to be moved but it could certainly have done with a freshen up. overall we were very pleased and would stay here again.',happy
id34459,' really liked this hotel and would not hesitate to stay again. the rooms are big and clean plus you get a quiet nights sleep even though it is centrally located. here is a list of the things that were important to me : - --min walk to central park --min walk to times square -min walk to rockefeller centre -min walk to -th avenue --min walk to grand central --min walk to empire state building. subway very nearby. - cd player and tv with a good choice of channels. - two hob cooker with fridge. - free internet access in their business centre. - seperate bathroom and toilet. - free (micro) copy of time out in the foyer. there is room service for the food but i thought the prices were a bit high. plenty of deli is nearby particularly heading west past -th avenue (digbys was my favourite). despite a couple of isolated occasions staff are generally friendly and helpful. we were on the --th floor and the lifts could be a bit infrequent but not a major hassle.',happy
id34460,' it is in a great area a really short walk to the capital and lots of places to eat. the rooms are on the small side and dont touch the snack bar! $- for a handful of cashews but it is what you would expect from a jw. also the parking was pretty pricey so if you drive in be prepared.',happy
id34461,' what we liked: the bathroom was nearly luxurious and very clean shower was good the bed was ok and clean the room was clean the manager was very friendly and courteous not so good: it had an old carpet and the (wooden?) floor was sqeaking when you walked over it. my friend said the room smelled bad but i did not smell it....',not_happy
id34462,' we booked this hotel four months in advance over the phone and were told there were rooms available. we were supposed to receive a conformation email which never arrived. we called to find out what was going on and and they lost our booking. they re-booked us and told us everything is okay. we called again to double check a month before because a friend of ours who was staying there had to be moved to another hotel because of a booking problem. they told us our booking was confirmed. a day before we were set to arrive we called to confirm again and they said they had over booked the hotel and that we had to stay at another hotel. this is incredibly annoying considering a lot of time went into deciding which hotel to stay at. four months ago we would have had our pick of hotels and a day before we were set to leave there was nothing in the area. we had no choice but to go with this alternate hotel. also no one had called us up until this point to tell us they changed our location. we would have arrived after a long flight only be told that we were being sent to another location. serious improvements need to be made to their booking system before anyone considers this place.',not_happy
id34463,' i stayed here for a weekend - - nights - in june. great location - - blocks south of the park and for the carnivores a few blocks from the famous halal carts of --rd and -th. convenient subway stops too. i think i was in a junior suite - reasonably spacious with a feel that i could not place - was it avant garde or was it refurbished --s? nevertheless it was nice pleasant looking across the street. clean lean nice. the one annoyance i had was at check-in - i think i had booked a junior suite and as a platinum guest i usually get upgraded. when asked about this the gentleman kept saying yes you are in a junior suite . pointing out that i have a room that i reserved even if it is a suite is not an upgrade. it is disingenous. the right answer would have been: - yes you were upgraded from your booking of type a to a better type b room - no sorry there are no better rooms available this is nyc and not a place for obfuscation. we are adults and can handle the truth. apart from that it was a pretty good hotel and stay.',happy
id34464,' we found the hotel mayflower to be a well run establishment with friendly and helpfull staff. the room rates are very reasonable and well equipped with fridge air con and en suite bathroom with shower and bath. on arrival all guests get a bottle of wine. there is undergroung parking available for approx -- cars which was provided to us free of charge. it is a very tight space and suv is may struggle but no problem for the average saloon car. there is free internet access with three computers available for use by guests. literatue and advice is freely available in the hotel. bush street is only -- mins walking from the heart of the city and trams buses and taxi is are even closer. this is a great hotel on a budget.',happy
id34465,' what a wonderful hotel! went with husband for anniversary and --th birthday and was not disappointed. upon arrival our room was not ready so we went to the patio restaurant and had one of the best margaritas in my life (thanks to sergio which was great!) when the room was ready we had a wonderful riverview of the city. the ostra restaurant breakfast was great and our server ellie was super nice! then can not say enough about our couples massage! ask for garret and jessica you will not regret getting one of these. the pool is on roof and we went at night and was the only ones up there and the views were amazing. i cant say enough how attentive everyone is from bellman to room service. we were going to stay at westin but im so glad we didnt. the hotel was in the middle of everything. so clean and professional. thanks sergio for everything wish you all the best! we will be back.',happy
id34466,' ive stayed at hotel teatro twice once about - years ago and again this october. this time far more so than the last i noticed that the place could use a refresher. the room i stayed in was tiny (albeit that was by my own doing - i needed a cheaper rate since all the other rooms cost far more than i wanted to spend) there were scrapes-marks on the walls and the bedding (though of good quality) looked like it had been through the wash one too many times and shouldve been retired. everything just seemed a little dated including the tv which was small and looked like one of the initial flat screen models made. the gym was tiny stuffy-hot because it was in the basement and again dated. there were diagrams on the gym walls of the muscular system that looked like the ones we were showed when i was in junior high and there was only one skinny old-style weight bench to use. the breakfast room service i got was outlandishly expensive (and i order room service all over the place at a wide range of hotels). overall though the staff was friendly and the location is convenient i would not stay at teatro again until they renovate or at least refresh - especially not for these prices.',not_happy
id34467,' it is rare to find a budget hotel in which you actually look forward to returning to your room after a long day out. the pod hotel though lived up to the glowing ta reviews. the place is minimalist and super-cool. the attention to detail in the pod is well worth sacrificing the extra space of a regular hotel for. the people who run the place have really gone the extra mile to make the pod a nice place to be in. favourite aspects included the rain-head showers and piped music in the shared bathrooms the ipod clock radio and the very funky-utilitarian wooden shutters on the window. my room was fresh and clean; while it got quite warm at times the combined heater-ac was very easy to operate. i found no problems with noise - could hear other guests close their doors but not so loudly as to disturb. the room was pretty quiet (it faced away from the main road). there was always at least one bathroom free and they were extremely clean and well-maintained. my only quibble with the design is that there really isnt anywhere to put your stuff - the sign on the door suggests you use the under-bed drawers but this just isnt convenient for a two-night stay. while i didnt find the lack of space in the room a problem there is no good place to put your bag let alone to unpack it. the shared bathrooms also lacked any kind of shelf to put your clothes on while having a shower - this would have been very useful. otherwise though this is a really excellent place. the ambience details and general feel of the stay place are more like a trendy boutique hotel than a budget hotel. i recommend the pod with no reservations.',happy
id34468,' we stayed in one of the two room suites with our kids. with what i thought was a good price for the space we were getting i was afraid the beds would be old and lumpy but they were comfy with nice linens. each room had a flat screen tv. the bathroom was fine (not huge but clean and adequate). the hotel is within walking distance of everything. trader joes safeway and walgreens are within a couple of blocks. loads of great restaurants are all around. we walked to fisherman is wharf and chinatown (with three kids and a stroller). really a perfect option for price and location.',happy
id34469,' the service is still excellent and the rooms are very spacious nice decorated and quite; despite they are in the middle of times square. the only negative is that one has to pay an extra -- $ for wifi in the room; while this is in most of the hotels motels and lodges in the us complimentary. very good fitness room that is open for -- hours.',happy
id34470,' you cant get nearer to the return flight ot the uk than this place. have stayed in boston a few times and always use hotwire.com as hotels are expensive. did last night here for £-- per room against rate of £--- so good deal. if i had known would have booked our previous night also but wiuth hotwire you never know. as we always get a day flight back to uk this is great as you walk out of the hotel into the airport no worries. also only about -- mins from downtown boston',happy
id34471,' bid <$----rm-night for a weekend stay using name your own price on priceline for - rooms in a - star in the union square area and got this hotel. ive never used name your own price before but figured this was a good time to start. i was concerned because there were - of us and the hotel wouldnt pre-book anything when i called them after they had my money. all their connecting rooms connect -k to -d. nearly all of their -k rooms also have a pullout couch. their rooms with -d are so small they can not take a rollaway. they told me a rollaway in a -k room would not be a problem. at checkin they didnt treat me like a priceline deadbeat they put me in the rooms we needed with no problem. by mistake those rooms didnt have a pullout so by asking very nicely we were offered a free upgrade to one of the rooms to a minisuite which was fantastic. the hotel is pretty much at the edge of the tenderloin the sketchy part of town - the area to the west and perhaps south is iffy. if that bothers you youre not likely to avoid isketchy by paying more for another hotel in another area. the area to the north and east is the heart of downtown sf which is why youre here. walk - block to the cable car take it to fishermans wharf and enjoy the world is most beautiful city. the hotel charges $---night for parking which is insane even for this area. i found best parking at --- jones st for $---night - had no problems. jones st area is a tad sketchy but i dont worry about such issues. note that is you are flying in from out of town it would be insane to rent a car to travel into sf - take mass transit instead. you do not drive around sf or to or from the airport - take bart muni whatever.',happy
id34472,' this is an older property that needs some freshening but if you find a killer deal then it is well worth it is cost. it is so close to the medical center and all the major thoroughfares that one can get to anywhere in houston relatively easy. our room was clean and comfortable. it was your standard residence inn-small kitchen sitting area no frills bathroom. the sheets and towels were soft the bed was comfortable. the carpet was stained and worn looking but looked otherwise clean. there were water stains on the ceiling above our bed and the ceiling creaked and groaned while we were trying to sleep from the people above us. there was also a colony of strange small flies populating the room that seemed to emanate from the water heater closet. but bugs dont really bother me much so it didnt disturb me. the free wifi was nice and they serve a hot breakfast for free every morning. i would stay here again.',not_happy
id34473,' our family of four just got back from - great days at the westin. the room was awesome (make sure to request a corner room great view!). the service was great. the staff was always ready to help with a smile! the location is perfect. what else can i say? i would go back there and would highly recommend it.',happy
id34474,' left my booking until the last minute and all of the hotels that i normally stay in were booked. in retrospect not surprised this one was available. checked in on saturday. no-one to take the bags at the front door. the woman who checked me in told me i had been upgraded to a - bedroom suite on the --th floor. the hallways in this place are dark and narrow. the room was fine the white leather furniture all had visible repairs on them and the bathroom was tiny but overall ok. i returned from an evening out at about midnight to my room where the music from the bar upstairs wasnt just audible it was making the furniture in the room vibrate!!! how could they sell a room for $---+ when it is impossible to sleep in said room? i went downstairs the guy at the desk said theyre full and didnt anyone tell you that it would be a loud room when you checked in . i told him that no... in fact i had been told that i had been upgraded. they were booked i tried a few other hotels on the phone but couldnt get any availability. he eventually put me in their presidential suite which was one of the tackiest things ive ever seen (think mirrored walls everywhere gold leaf on the furniture) but at least it was quiet. when i checked out i told the person at the front desk again how my stay had been. she asked hadnt anyone told you it would be a loud room ... when i responded again that i had been told i had been upgraded (ie -- the exact opposite!!!) there was no apology no intention of a discount for my lack of sleep nothing. totally inexcusable to sell rooms in which people cannot sleep. clearly they know this (given the queries re: hadnt you been told... ) but they continue on with this terrible business practice. do not stay here!!! tons of great hotels in manhattan no need to give these jokers your business.',not_happy
id34475,' we have stayed here before - years ago and things have worsened. i would agree - the front desk is woefully undermanned and the attitude less than friendly. the rooms are fine i suppose but the shower was antiquated and little more than a dribble of water with a rather manky plastic curtain. no bath so the overall effect was of a tiny room with no space for sponge bags etc. no noise from the mext room but the corridor noise was tiresome and intrusive. the location is excellent but everything else is expensive and not justified. much better food at la quotidienne for breakfast than at the hotel. overall i would always go back to the salisbury on w --th. this time they were full. i was disappointed since i had really been looking forward to staying in this hotel again. the salisbury is a little faded but it is not trying to be more than it is.',not_happy
id34476,' central to everything we wanted to see and public transportation. standard hotel. clean.',happy
id34477,' my daughter travels to san antonio weekly for business. the sunset suites has been a great place for her to stay. this past week i went with her for a few days. the rooms are great. they are clean roomy and fresh. the motel is everything it says it is. ride the trolley to get to the riverwalk. you can walk it isnt very far but you have to walk under an overpass and by a bus stop. i did it twice during the day. i was never scared but stayed aware of my surroundings. the trolley drivers are helpful and you can get on very close to the motel. it costs less than a dollar every time you get on and ride. it is worth it. my only advice on the rooms: ask for a parking lot view room. the rooms that face the street are vehicle noisy. this motel is great for business travel or if adults are there for the shopping and the restaurants. i would not use this for a family place to stay.',happy
id34478,' this hotel was very convenient to the airport. the shuttle from the hotel to the airport was on time i signed up for the shuttle in the early morning and it was on time. i am a younger female traveling by myself and i felt safe. the room was clean and fairly comfortable and smelled fresh (thankfully! the halls however smelled like old smoke). i would probably not recommend staying for more than a night or two (the beds werent real comfortable) but over night before or after a flight was definitely fine. i would stay there again if i got a good deal on the room again.',happy
id34479,' love the style of this place and i dont mean visually although it is cute. i mean that i like the way they operate -- totally unpretentious meant to make things easy for the traveler esp. for longer-term stays. very reasonably priced hotel with free wifi free continental breakfast balcony that you can walk onto (in nyc!) good layout good lighting good toiletry items plenty of hangers in the closet plenty of space on the sink to lay out your stuff big showerhead reasonably priced mini-bar in-room safe slippers robes etc. you just show up and youre good to go! the rooms while small are laid out very efficiently. so while it was fine for a couple for a solo traveler it would be excellent. they also have an agreement with a -- hour fitness center nearby although we didnt use it due to our short stay. the location is also great if you like the somewhat grittier side of soho. feels very urban plenty of cute wine shops italian groceries asian foot massages everyday-type restaurants clothing boutiques etc all within walking distance.',happy
id34480,' i stayed at the fairfield inn and suites near the white marsh mall outside of baltimore with two friends. the hotel is very new and extremely clean. they have a shuttle that will bring you back and forth to the mall or any of the nearby restaurants. in addition you are able to walk to the mall if you wish to. there is also public transportation into baltimore nearby which we took advantage of so we didnt have to drive into town. we stayed in a queen suite which was very nice two queen beds and a sofa bed. the suite also had a mini fridge a microwave and a coffee maker. the staff was very helpful. the only downfall of the room was that there is no exhaust fan in the bathroom which made it very hot and steamy. we also spent time at the pool which has a lifeguard stationed at all times (great for parents). the breakfast was pretty good as hotel continental breakfasts go. of course there was not enough seating and kids were running around but that is typical for this type of setting. overall it was an excellent experience and we would stay there again.',happy
id34481,' this hotel needs a complete renovation. the convention center title is very deceiving it is no where near the convention center. i choose this hotel because of that thinking it would be a good place to stay since i was traveling alone. it is located in a very poor neighborhood so i didnt feel safe going out after dark. as for the room the furniture is old and scared light switches and doors dirty broken tile on the bathroom floor windows so dirty you couldnt see outside drapes not secured to the rods. what more can i say?? i would not have stayed but the fee was non-refundable. if i were days inn management this hotel would not be part of my chain!',not_happy
id34482,' i booked the hotel mela based upon the excellent reviews i had read on here and paid for it using the money that was left to me following my grandmothers death. she loved to travel and new york was a place i had always dreamed of going to and the mela seemed the perfect choice. i had booked a executive-superior room and at first glance when walking into the room it seemed small but perfect but upon looking out of the window expecting to see a view of the street we instead had a view of a shaft with pigeons on the window ledge. the bed was great and i have no issues with the room size as this is described by everybody on here and after all if you are spending all of your time in the room then you are not enjoying new york. i do however object to being charged for a - star hotel and paying for top room only to receive a room with pigeons cooing all night and a view of the shaft. the towels we had left for changing on one occasion were just put back on the side of the bath and the bath had hair in it on our arrival. this was not what i wanted to remember my grandmother by and it is a shame as the mela is really well placed and had the potential to be first class for any traveller. i did mention at the desk for a room change but i was told that i could not and the guy just stared at me as if to say are you still here. since we returned home my partner has had some health issues which is the reason for the late review.',not_happy
id34483,' my husband and i stayed for four nights at the hilton austin. he attended a conference at the hotel and i was along to explore the city. if you dont mind sterile chain hotels then this place is ok. it offers good-sized rooms with modern bathrooms and robes. our room had two double beds a desk two chairs and a flat-screen tv. the bathroom lacked a fan though so it was necessary to open the bathroom door after showering to get some air circulation. we were on the --rd floor so there was a view of the surrounding area. but even at that height and with permanently closed windows we heard music coming from noisy -th street a block away at night. we experienced maintenance problems. our first room had an air conditioning unit that whined and groaned so we complained and were given another room. this second room had a broken lamp which we reported. a man came and took it away indicating it would be replaced with another. that never happened. and there was a housekeeping problem. one night a piece of used chewing gum (my husband and i dont chew gum) worked its way out of the duvet on the bed. guests crowded this big hotel attending conferences on site or staying for a --day music festival. thus the elevators moved slowly stopping at many floors and the lobby was often exceptionally noisy. reception seemed poorly prepared for check-in at times. for example at --:-- p.m. one day i counted -- people standing in line to register. access to the fitness rooms requires a fee and it can be impossible to find available equipment early in the morning. the swimming pool is free. the hotel is easily accessed from the airport by bus (-- cents) and leaves you off a block away. major tourist sites can be reached comfortably on foot and good restaurants are nearby. if we returned to austin totally on a leisure trip we would look for a smaller hotel with character.',not_happy
id34484,' everything about the avalon lived up to or exceeded our expectations which is why it gets a top rating. we were a party of - and stayed for - nights from --st may. we arrived at the hotel at midday our luggage was taken care of and were told that we could book in straight away if we didnt mind rooms on different floors but the rooms reserved for us were close together on the -th floor and would be available a little later. we chose to wait went to a local deli for a coffee just along the road (which the doorman recommended). we were not disappointed with the quality of the rooms and the beds were extremely comfortable as mentioned by others. all through our stay the staff were helpful and friendly giving advice on how to get to places booking cabs etc. all as you would expect. there is free internet and printing which was extremely useful. as for location just about perfect. between -th and madison avenue you can get uptown or downtown in a short time on the subway for a flat single journey fare of $-.--! otherwise the cabs are relatively cheap we generally paid about $-.-- to get anywhere on manhatten. new york was a fantastic experience and we did all the usual tourist sites. a few tips we pre booked the new york pass and did the empire state building at about --.-- no queues we were at the top in about -- minutes. by the time we came down about an hour later there were hundreds queueing. the skyride experience was a little disappointing. the rockefeller centre was done in the evening with only minor queues. other attractions were the beast exhilarating and fun. liberty island is worth the trip although access to the statue is closed at the moment. we also visited the wtc memorial site which was hugely emotional. all in all a great experience will definitely go back there is so much more to see and do when we do without doubt we will stay at the avalon. the hawes family uk',happy
id34485,' we stayed here for one night. there were - of us. we were picked up at the airport on the shuttle. we scheduled a pick up time of -am . the shuttle was -- min late putting a rush on arriving at the airport. the room was satisfying and quiet.',not_happy
id34486,' i have stayed at the empire a couple of times and every time it delivers beyond my expectations. the hotel is hip and the rooms are very comfortable. what makes it really special is the service. at the front desk helena took my small requests and turned them into an overall great stay. you can also have a lot of fun at the nearby restaurants as well as the one in-house not to mention the proximity to the park and lincoln center. i highly recommend this hotel for both work and pleasure.',happy
id34487,' oh my god....what happened? my boyfriend and i stayed there a bit over a year ago. it was summer ----. we had a great time. stayed for - nights. the staff was young fun sexy and amazingly helpful. even the general manager wore jeans and helped the young attractive lobby butler bring us some wine when we checked in! the place wasnt really finished during our stay but the staff and service made up for it. we were really looking forward to coming back... excited to see the finished product. but it was never finished! it actually looks worse! the service isnt as good and most of the friendly faces were gone. replaced by far less competent people. the service was horrible. my room went two days without being serviced! i asked to speak with the general manager and instead of an individual who looked and talked the part after - days we finally spoke to a rude indian woman who told us our housekeeping claim was impossible ! i asked were the previous general manager was and was told that he no longer was with the company. obviously! mustve moved on to a real company. avoid at all costs',not_happy
id34488,' a nice hotel quiet clean comfortable and friendly staff... i enjoyed my stay and got plenty of needed rest! one of the better hotels in the midway area. dont miss out on chicagos famous deep dish stffued pizza - giardanos down the road just a few blocks away...it is a must',happy
id34489,' stayed here twice this week had stayed here several times before. it continues to be very well run and extremely good value. seems that it is priced much lower than several other major hotels which are just slightly closer to the lax terminals. it is well with the extra few minutes on the shuttle or in your rental car since it is comfortable and very good value. i will continue to stat here whenever i am in la and need to stay near the airport.',happy
id34490,' hotel is in need of a facelift and is very dated. the rooms had a musty mildew smell paint was chipping off the walls and the curtains were falling off. great location and staff was plesant; however after playing hard all day and wanting a good night sleep - this was not the place. priceline has this in thier - star ranking... at $--- a night it was more line a - star. my expectation for the hyatt standards has changed to a motel - rating.',not_happy
id34491,' my wife and i visited nyc for the weekend with plans to see a broadway show visit the ---- memorial and see friends. this hotel worked out great for the price and location. the lobby was renovated less than a year ago and looked great. although our room was a bit dated it was clean and decent size. the walls were thin so if you are a light sleeper that would be the only thing to consider. the staff was great and even comped us a couple drinks for my wife is birthday! definitely recommend it for the casual tourist.',happy
id34492,' from shopping to dining the westin puts you right where you need to be. the hotel is very nice and the beds as comfy as they come.',happy
id34493,' beautifull hotel and worth a visit. but rooms are noisy as the plumbing is old. the service isnt -st class- but the price is. that said the lounge areas are amazing.',not_happy
id34494,' i couldnt resist from myself writing a review about this hotel. the staff is unbelievably helpful. i forgot my golden ring in the bathroom of the hotel and i totally lost hopes before i called them. to my surprise they said that they stored it in a safe place after i checked out and they said that they can post it. i got the ring today and wanted to give - thumbs up for this hotel.',happy
id34495,' kristy - the sales manager who booked our company outing was proffesional polite and helpful from my initial phone call.the hotel is clean convient and friendly. breakfast is fresh staff is helpful and friendly - especially the tall dorrman with the accent and glassses - what a great guy! my group of-- had only compliments!',happy
id34496,' booked a --night stay at the last minute through priceline and was pleasantly surprised. room was spacious and beautifully furnished -- the most comfortable mattresses that weve slept on in a long time and - big pillows on each bed. good quality bed linens. nice bathroom amenities from bath and body works plus tea-coffee station. a bit of a drag to have to pay for parking. bell captain loaned us umbrellas for strolling down to pike place market and over to the bell town neighborhood (very cool). well positioned for shopping and exploring on foot although there is a large # of street people between the hotel and the market. still would definitely use the hotel again as a base in seattle.',happy
id34497,' great value and fab location no frills but at the end of the day you will be out most of the time.',happy
id34498,' i stayed at club quarters on saturday night in late november ----. it was a good experience. the hotel is very well located near rockefeller center. the hotel was clean pleasant and quiet. the staff was friendly. the room was not large but i got a very reasonable weekend rate. the only negative was the cold breakfast buffet which contained good quality selections but was somewhat overpriced.',happy
id34499,' i cant quite put my finger on what is wrong with this hotel but it certainly is an uncomfortable place to stay. to explain they have clearly tried to renovate parts of the hotel but they either ran out of funds or are doing the renovation in stages and arent telling anyone. some aspects of the hotel were modestly acceptable like the foyer and lobby. some aspects of the rooms were mildly acceptable as well like the carpet and the beds. almost everything else however is disgusting. when i first got in the elevator i literally thought id made a mistake and stepped into the service elevator (all of the elevators seemed original to a prison). the bathroom in my room was the worst bathroom ive ever used outside of a rest area along the interstate (including some very questionable gas station bathrooms). the hotel bar ... really they would have been better served setting up a temporary bar by the pool. in closing i am certain my wife would have made us move out of this hotel on the first night notwithstanding the fact that i flew into charlotte at -- pm. as it stood i moved out after my first night to the westin which was a very nice hotel. in short unless money is your foremost concern i would avoid the blake at all costs.',not_happy
id34500,' i travel regularly and this hotel stands out! excellent service and very clean. i will be back!',happy
id34501,' i´ve been in many wonderful hotels around the world as i´ve already been in -- different countries. but radisson martinique on broadway was a surprising hotel much better than i could imagine. considering manhattan rates it´s a cheap hotel. i paid --- us for -- days. the location is perfect walking distance to many important atractions of ny and just above of a subway station. all services were well done and the concierge was very helpfull and friendly. the room is clean silent (my room was on --th floor) and beds are very comfortable. my stay was perfect and i recommend this hotel for everyone who wants to enjoy nyc without problems.',happy
id34502,' we booked our trip through priceline and got a great deal. we stayed for - days during the last week of march. to start we were welcomed by a very friendly staff. we arrived at -- a.m. and the hotel accomodated us by letting us check in and immediately go to our room. every employee we dealt with was very professional and charming. make sure to check out the free wine and beer tasting from - to - every night. the best feature of the hotel was the -th floor bar (jbar) and pool. the atmosphere at night was very hip and popular while during the day the pool was very tranquil. i highly reccomend staying at this wonderful hotel.',happy
id34503,' we were placed in a room that had a joined door conneced to another room. conjoined room? the people in the room connected were not trying to be loud but the walls were so paper thin that we could hear every noise they were making things as common as brushing their teeth opening the zipper on a suitcase and forks tapping on the plate as they ate their room service. the walls-door were so thin that we could literally understand every word they were saying even when talking at a soft tone it was amplified very loudly into our room. this got ridiculous at -am when i was trying to go to sleep. i went downstairs to reception (half asleep). the customer service girl called her manager over they were both completely un-apologetic and acted like i was crazy. they eventually gave me a key to a different room and told me i would need to go back up to the --th floor to get my old key for them. they had no focus on customer service and acted like they were doing me a favor! so at -am my wife and i were repacking our room to move down to the --th floor. the most disappointing part of the entire ordeal is that the manager didnt even care about the problem in the room she gave us the key to the new room and immediately walked away. i plan on writing a letter to hilton corp to request a refund of this night of our stay. in my opinion; what good is a hotel you cant even sleep in? this was all due to their poor door construction and is no fair to subject guests to this lack of quality. also: the sink in the bathroom was broken. kept leaking. if you want to get a good nights sleep stay away from hilton union square.',not_happy
id34504,' perfect location of the hotel at times square and nice staff at least at the reception in comparison to very small and inconvenient room. - (room without a table so we couldnt use the laptop properly). the bathroom clean but small and orderly equipped.',not_happy
id34505,' the smallest room i ever stayed in. so small the tv was placed on a stripper pole at the base of the bed. the bathroom was a joke. i had to step outside the bathroom to put my close on. my car had more room in the garage than we did and was much cheaper than our room.',not_happy
id34506,' we loved the location of the crowne plaza right in the middle of the action in times square. when we travel to nyc we rarely spend a lot of time in times square. but there is something that perennially draws us to the area as a home base. the lights the people the theatres etc. the times square location is obviously amazing particularly for someone going to nyc as a tourist for the first time. the crowne plaza was a comfortable place to stay. the beds were excellent linens were clean and a good choice of firm to soft pillows to suit any sleeper is needs. check-in at the hotel was torturous. a long line of ~-- guests took forever to clear. the hotel must do a better job of expediting the check in process. furthermore when arriving at - pm shouldnt one typically expect to have their room ready? we had to store our luggage upon check-in and wait to have our room cleaned. the inability to ready room in times for the mid-afternoon check-in provides a financial bonanza for the bellmen who profit handsomely from the hotel is inefficiency. we loved the access to the ny sports clubs gym. there was no extra charge for accessing the gym. typically hotel gyms have a spartan selection of equipment. so having access to the ny sports club gym on the --th floor was a great surprise and treat. we did not like the exhorbitant cost to access the internet for a -- hour period. with telecommunications costs continuing to decline charging $--+ to access the internet for -- hours struck us as excessive. crowne plaza must find a more cost effective solution for non-business travellers who merely want to stay in touch with family while away. rating is average for a four star hotel. check-in efficiency needs improvement. internet access policy needs to be revisited. gym access is a plus.',not_happy
id34507,' the park -- is --- block from the museum of natural history a block from the glorious array of restaurants on amsterdam and - blocks from the subway stop. in other words its in a great location. i was traveling with my teen daughter and we loved walking at night through the restaurants on amsterdam. she spotted two minor stars which made her stay. the hotel is recently renovated overpriced (they all are) and very well staffed. it is pretty basic but the rooms though tiny are very comfortably equipped (marble showers down comforters with crisp white covers) and well maintained. i reserved a room with bath but the hall bathroom was next door. if i had to do it again i might consider renting a room without a bath. the hotel is an easy subway ride to anywhere and a quick bus or taxi ride to the shops on the upper east side. we loved it.!',happy
id34508,' this is the second time i satay at affinia -- and i will back. here i have e good cost benefit. i stayed at a one bedrom exec that has a huge room a good veranda and a full kitchen with some appliances. the only minor is the bathroom that is small for the size of the room. a good location near grand central and lexington. the service is nice. i will stay here again',happy
id34509,' stayed early octoer ---- i won a room at the edgewater on priceline and upgraded to a waterfront premium room from the standard waterside. for the cost it was a great value. our view from the room wasnt the best as it faced the pier next door but was still great. the decor is neat and has a lodge feel that you might find at a hotel in banff. our room had the clawfoot tub which was unique. our six month old enjoyed it the most! we were also provided free wifi which i expected to pay for. easy walking distance to space needle area pike place and downtown although it is all uphill. the skybridge in the conference center-pier next door helps a lot. there is a shuttle service to most downtown attractions available that runs every hour. they wont pick you up after a sporting event though which we learnt the hard way. the restaurant is excellent with an amazing view. (rated value a - based on full-price rooms. a little pricey)',happy
id34510,' we came to experience christmas in new york and were amazed by the plaza athenee hotel is location. it is close to barneys bloomingdales and other great shopping and was a short walk to rockefeller center. it also really close to the lexington av--- st subway station. the staff was very courteous and helpful. and the rooms are huge by new york standards. definitely the biggest room weve ever staying in during any of our trips to the city. we will definitely stay again!',happy
id34511,' simply wonderful! however keep in mind this hotel was built in ----. the adventure started with driving up the half-moon drive to the grand columns. my fiance had just picked me up from the u.s.s. stennis after a three week pre-deployment work up. he (dave) & i have stayed in many hotels around the world and already have plans to stay here again soon!! the charm of this hotel lies in the grandness of an era gone by the late -- is. the entry-lobby is magnificient. the spotlight bar boasts local talent a pool table and food all with a sweeping view of the the johnny weismueller terrazo swimming pools. we had a lanai room poolside the only way to go. we are smokers and thoroughly enjoyed sitting poolside in the moonlight and even took advantage of the upper deck hot tub-jacuzzi and for those of you who have tried hotel jacuzzi is this one was hot! a rarity most are barely lukewarm! as a huge added bonus the red fox restaurant-lounge inside the hotel complex is outstanding! we found the atmosphere there mesmerizing. the clientel was a mix of locals (always a good sign for a restaurant!) and guests of the hotel. four things made us repeat dinner there two nights in a row. the service was terrific never ending coffee cup the steaks (new york strip) were outstanding - cooked as ordered - and very savory i had cheesecake which was out of this world dave ordered the chocolate mousse - which he said was so-so but the cook makes the absolute best blue cheese dressing ive ever tasted and that includes - continents! (next time back...im getting that recipe!). ok they are in the process of renovating the bathroom ceiling was a bit rough. but what isnt after -- years! if you want to step back in time and enjoy total relaxation this hotel allows that opportunity.',happy
id34512,' this hotel was not what i expected from wingate. the staff was very courteous and the location was great. we were -- minutes from anything that we wanted to do in dallas. but....the hotel was not as clean as i like. we booked this hotel because of the indoor pool and my -- year old was very disappointed. the indoor pool was not heated and was really to cool to swim in. the hot tub had an opened box of bar soap a washrag and a towel beside it. it appeared someone had used it as a bathtub. not appealing at all. this hotel was a good place for a business traveler but not for a family.',not_happy
id34513,' my husband myself and our youngest daughter have just returned from a four night stay in this super accommodation it is our fourth visit and we would not consider staying anywhere else the service and friendliness of staff is execeptional nothing is to much trouble and everyone including maintenance and cleaning staff greet you with a smile the night receptionist was more than helpful when we needed a visit to a&e with our daughter who became poorly even going out of his way to locate an umbrella so we would not get wet walking out to the taxi. the rooms are spotless and very well furnished the location is spot on for accessing all the tourist attractionsand the super breakfast provided leaves you spoilt for choice. we have recommended this accommodation to our friends and those that have stayed here as well agree wholeheartedly with our opinion. thank you to the lovely friendly manager who spent time chatting to us we will be back soon .',happy
id34514,' this was our -rd trip to nyc. we really wanted to see and experience the lighting of the tree at rockerfeller centre and were lucky enough to secure tickets to see this event. it was awesome. also went on the harlem gospel tour a must for everyone. lots of shopping and theater good food good shopping. fun all around.',happy
id34515,' on aug. --th my flight from la was very late and i missed my connection. since i had such a wonderful time at the radisson los angeles westside i was delighted to try the radisson at sea-tac. well i was amazed at the difference. the carpeting was filthy. after a shower (which wasnt very clean) i tried to use my phone and it wouldnt work. i called the front desk to find that since i hadnt left a credit-card imprint they wouldnt turn my phone on. i explained that i was only making a calling card call anyway and was told to bring my credit card to the front desk or forget it. i explained i had just gotten out of the shower it was almost -:--am and id gladly read my credit card number to him and let them run it in the morning. he basically said that it wasnt his problem and if i really wanted to use my phone that badly id bring my card up front! then out of desparation i asked if he would call a number for me and just have them call me back and he said no! a while later i called someone else at the front desk and requested a wake up call. well luckily for me i set the alarm because they never called me. not only that but - out of - glasses in my room were disgustingly filthy. i took them to the front desk the next morning and the lady was appauled at their condition. when i told her of my entire experience she was nice and offered to pay for my room. that would have been great but it was courtesy of alaska airlines anyway. but at least she tried to make me feel better. had i not just had such a great stay at the radisson in culver city i would never set foot in another radisson hotel. t. hewitt',not_happy
id34516,' we recently stayed a night at the clarion for a girls trip to the city before christmas. upon arriving we called down to the front desk (on our cell phone because our room phone wouldnt work and then they accused of making international calls) to get some ice and set up the rollaway bed we had ordered. juan carlos brought us up some ice and left the roll away bed un set up. before leaving he told us it was no big deal because no one was here . we called down on our cell phones again realizing we didnt have a wine opener for our celebratory bottle of wine and needed some more ice (my friend hurt her ankle) and they then told us wed have to go downstairs to open the wine-get ice. the room is very tiny had about - foot walking space in between the bed roll away bed we had to set up ourselves. when we went to turn on the tv it had about -- channels only a few actually had volume. the room is temperature was unbearably hot and the windows were not able to open up to get any fresh air in the room. none of the clarion staff members offered to help us turn the air conditioning off so we all had to sleep in our underwear. also you cant turn the light on in the bathroom without turning the fan on too so its impossible to communicate with anyone else. luckily there was no one else in the whole hotel so noise level wasnt a problem. the complimentary breakfast was an entirely different story. we went down about -:-- to an odd assortment of hard bagels (unable to be sliced by a metal knife) gas station pastries bagged orange and apple juice and coffee that tasted like dirt. there was a waffle maker there but no waffle mix. my friend and i grabbed two of the hard bagels and attempted to slice through them while our other friend went to go ask the hotel manager where she could find the waffle mix. she returned with the hotel manager who yelled at her saying i make them ! he then came over to where my friend and i were attempting to slice our bagels and yelled at us put them back and grabbed our bagels and threw them back in the pin. he also yelled at us for using a tea plate instead of a plate by the waffle maker void of any waffles. this horrible man then yelled a few more things under his breath and went in some back room for a while only to return with two bags of bagels. then he put his dirty little hands all over our sesame bagels took the bagel chopper liked it was a guillotine and slammed our bagels in half on the counter. meanwhile he attempted to make a waffle for my friend which wasnt cooked through and tasted horrible as well. we were very surprised when we saw another guest at breakfast - a grandma that looked like shed taken too much valium - guess that is the kind of guest that the clarion looks to attract here. the hotel managed stood by and watched us like a hawk while we ate and then as we got up muttered some things under his breath about us and yelled at my friend for not finishing her cup of their crap coffee. overall staff was horrible so unhelpful in recommending places to eat-go-sightsee and wouldnt so much as dare offer to call you a cab. i highly suggest not ever booking a reservation at this abominable hotel . it was a disgrace to see such inattentive or even friendly peoeple acting in such a wretched manner at their place of employment. i would be utterly surprised if this hotel booked more than - rooms a month at the very most.',not_happy
id34517,' stayed at dana inn april ----- ----. location close to sea world. bus stop right across street so virtually any place in san diego is within distance of local transit by bus or trolley. mission beach is over the bridge about a nice one and half mile walk. bikes can be rented at the inn to traverse all the pathways in the area. the restaurant on the premise prepared generous meals--food like homecooked basic american fare--but we were always satisfied. our room was clean and we didnt feel the age of the furnishings detracted at all from our stay. we had only a shower and would have liked a bathtub though. staff was friendly and helpful especially the bellhops who helped us with tours and acquainted us with the local transport system. the only complaint we had--and if you are planning to stay here this would be wise to remember---we were placed in building --- which was close to the highway and we often heard a lot of highway noise especially at night. one night there was a loud party of teenagers in our same building and we thought we wouldnt get any sleep at all; however we called the front desk and the problem was taken care of after a few warning visits. i think we would have been spared a lot of the noise problems by upgrading but we didnt really want to pay any more money. stay away from any room with a --- number if you want a more pleasant stay. the dana inn is expanding with a beautiful new section which will open in the summer of ----. new pool and rooms facing the bay. if i go again i will ask for a room in this area.',not_happy
id34518,' a little expensive but overall great hotel and great location. stayed there a few nights and my -- year old son was treated with milk and cookies every night service was impeccable. very clean and soundproof rooms. definitely recommend and would probably stay there again.',happy
id34519,' great hotel and great location. everyone in the lobby checking in guests were so nice and helpful. wonderful stay.',happy
id34520,' wasnt that impressed with the hotel. it is in a great location and the rooms are huge but this hotel has nothing special about it. the pillows and cloth headboard seemed dirty and sheets had stains on them. the bathrobe that was advertised online did not exist (minor i know). bathroom looked somewhat like a jail cell. poor water pressure and took quite a while to get hot water. front desk could not even tell me a decent restaurant to try when i checked in (concierge wasnt there). although i point out all the bad things with my stay it wasnt all terrible. overall it was ok especially for the price. i guess you really do get what you pay for but this definitely is not a four star hotel like some sites say it is.',not_happy
id34521,' i lived in new york and have reasonable expectations of what you get at hotels in the city. i was disappointed by the flatiron hotel. ill start off by saying that this hotel is in a perfect convenient location. that is key. it goes downhill from there. i agree with others who say this is not a - star hotel. ive stayed at many boutique hotels frequently with kimpton--and if you think that is the level of service-ambiance youll get here youre wrong. the whole hotel seemed a bit haphazard--from the bizarre lobby with aquarium and a very loud bar-live performance area--to the room which was very gimmicky-electronic-digital but nothing really worked right. i had to switch rooms because things werent working properly in my first room. the size is ok--nothing to be excited about--but normal for a ny hotel. i also wasnt impressed with the service. they were willing to help when asked but definitely nothing above and beyond. also they make you pay to store your bags... seriously? at a hotel that is theoretically a - star? that is just a service you provide for people who are paying $ already to stay with you. this hotel is aspiring to be something cool hip high end. but on all accounts it does not succeed. finally i had horrible sleep staying here. i live in a city--on a traffic circle--so im not sensitive about sound. id read about the bands downstairs so requested a room on a high floor. i got floor -. i could hear the pounding of the bar downstairs and the live music until past - am. this is not a comfortable place to stay. not the worst. but id sooner stay at the chelsea hampton inn next time than here!',not_happy
id34522,' look at the pictures. the rooms looked terrible upon arrival and had not been cleaned for a long long time. some of the room doors had marks after break in and the whole place felt very very unsafe. it is not all about location and price. stay away !!',not_happy
id34523,' i booked this hotel based on tripadvisor reviews and because of the great price (under $---) and it is proximitiy to downtown (about one mile from sun studios and beale street). we were very hesitant however when we pulled into the parking lot. parking was on the street (didnt know about the valet parking in the back but did see the security cameras in the parking lot) and didnt seem to be a friendly neighborhood. but after checking in and really looking at the neighborhood it really didnt seem bad at all and the room was great (see photos). the room was clean and very large. it had a flat screen tv a sofa and coffee table there were - nightstands for the beds a small dining table with - chairs a desk and chair refrigerator microwave coffee maker iron and ironing board. the beds and pillows were very comfortable. they also had free wifi. there was free breakfast in the morning (coffee pastries bagels and make-your-own waffles). a great value and would definitely stay here again.',happy
id34524,' after staying one night in another hotel that was business-related we moved to the residence inn and there was no comparison! the residence inn has spacious (by nyc standards) rooms and the staff was friendly and helpful! the location is within walking distance of most major attractions. the breakfast was great and although we were cautioned about the crowds and the busy elevators during peak times we didnt experience any delays. we plan on making a trip to nyc an annual event and will definitely stay here again. ive also told several friends about it too.',happy
id34525,' we stayed in this hotel while attending a business conference in oct ----. the hotel is situated right at the start of market street the commercial area in downtown san francisco. you can walk either to the piers or for business shopping from this hotel. its also close to the tram stop and has very good eateries right outside the hotel. the rooms were spacious - however the room we got was right at the corner away from the elevators and it was a pretty long walk each time from the room to the elevator and back!',happy
id34526,' i was quite nervous about staying here after i read some of the reviews. but i dont have a lot of negative comments about this place. our purpose wasnt for staying in the rooms all day playing on the internet and swimming in the pool. come on it is san francisco…there is a ton of things to see. we arrived around - am and check-in was a breeze. since it was so late they let me keep my car in the check-in area of the garage and said i can move it in the morning (actually he said whenever you get time ). i still had to pay the $---day but thought it was a nice gesture since i was very exhausted. i booked the room for $---night which i thought was pretty reasonable for the san fran area. even though they have the evil $---day for parking it still makes it reasonable. i didnt really notice a difference with the numbers bed but the room was comfy enough for what we needed it for. besides the parking fee one negative is that i wish the front desk would of told me about the other entrance (back entrance). it would have made it more convenient on a couple trips out the door. i dont really see not having a restauarant as a negative but i do see not having a free continental breakfast as a negative. denny is is less than a block away. we went there the first morning then made a vow to not visit a commercialized restaurant the rest of the trip. the next morning we went to boudini is…very good! avoid johnny rocker is it is just like any other burger joint go somewhere more different. the ice cream shop next to johnny rocker was very good though. sights-culture we went to the --:-- giants game and caught one of the cable cars just a few blocks away (right in front of the starbucks so pretty convenient). we spent the whole day at the game and around the wharf. pier -- has a lot of shopping so we killed a couple hours there. after that we caught the cable car back to the back door entrance to the hotel. there a ton more little shops all along the back entrance so we walked around there for a little bit. for supper we went to fisherman is pizza. the pizza was very good though if we werent so tired we would have went to little italy. i think a - topping pizza was around $-- but the beer was $---pitcher so dont go there expecting cheap beer. we did the double-decker bus tour through the hotel. i was leaning towards another one (cant remember the name) that was $---each for --days but since we only needed one day we chose this one for $---each. i dont think it had nearly as many stops as the other bus tour and we missed out on the full house and mrs. doubtfire houses (- shows my wife and i grew up watching). we also got dropped off on opposite sides for both chinatown and little italy which we had to back track on foot. with all of the hills we were pretty tired out. there wasnt a close stop to lombard st. (crooked street) so we had to walk - blocks then walk up - giant hills. i think the other tour bus get is you a lot closer to the sights.',happy
id34527,' my husband and i stayed at the grand hyatt downtown denver. the location is awesome. you are close to everything. we went to the rockies game and took a short cab ride to the stadium. you could take the --th street bus but we were on a time crunch. the rooms were nice and clean. we booked it on hotelscom and got an awesome deal. you cant go wrong with this hotel.',happy
id34528,' my family and i stayed a night at the curtis on our move back to colorado. maris checked us in and was incredibly friendly. since i had my three year old with me she made it a point to quietly offer myself and family a warm cookie to take up to our room with us. i was very grateful for that. we all loved the ambience and quirky sense of fun in the lobby and the hotel in general. my kids enjoyed the way the elevators talked when they stopped at different floors. our room was spacious and clean. the location of the hotel was perfect. we were able to walk out of the hotel and find a kid friendly restaurant within walking distance.',happy
id34529,' we were one of two couples staying one night on the way to a cruise ship vacation. we found the la quinta inn and suites lax to be a good place to stay. the check in staff was very good and provided for a limo pick up for transporting us to the port of los angeles. the complementary breakfast was good and had more variety than the average. the only negative is that the front rooms have some street noise from the traffic. this seems to be because of the large building across the street which reflects the traffic sounds. however the noise is not excessive. a rear room might be quieter however.',happy
id34530,' my wife and i stayed at this hotel on a quick weekend get away to nyc. the hotel is great and the rooms a big by nyc standards. they are also well appointed a very clean. the are pet friendly which is nice and i liked there bar and restaurant. i did have a few problems with the front desk staff. when i showed up i was told that i would be getting my requested upgrades as soon as the room was ready (we got there at -pm and check-in is at -pm). i said that is great and we will go for a walk (wanted to take my dog to central park) but when i go back at four they said i wouldnt be getting any upgrades... no explanation just no upgrades. not a big deal the room we got was nice and was on a high floor with good views. then we where delivered the wrong luggage which was weird. they called up a few hours later and asked if we had the wrong luggage. some what my fault because we have a bag that looked just like the one delivered but i forgot that we had not brought that one we the bell man dropped it off. it also took a while to get a simple bucket of ice. they also charged me for internet access when they stated at check was free to kimpton members which i am as i stay at their hotels whenever i can because they are so pet friendly. on the day we where leaving we went to get a bagel in the morning and i saw that they had my car out front which was great because they said it could take --mins to get it out of valet parking (understandable it is nyc). then when came down to check out my car isnt there any more and i have to wait for them to bring it back up. the killer part is a few days later they end up charging me for parking which was supposed to be included in the price of the hotel room. a quick call did clear that up. overall it is a nice hotel. none of the things that happened besides being charged for parking were that bad. just more of those small little annoying things that add up over a one night stay can ruin the overall experience.',happy
id34531,' my husband and i booked a room through priceline for $--- per night. the marriott far exceeded our expectations. in our past experiences booking through a discount internet company usually got us the smallest rooms with the worst views and a tiny double bed. we called in advance asking for a non-smoking room with a king bed and they were more than to accomodate us. check in was busy but quick and the people were really friendly. the room was very open and spacious compared to other nyc hotels weve stayed in. the room and bathroom were both very clean. the only problem i ran into was a broken hairdryer. we called housekeeping to replace it but we had to leave before they could bring us another one (we only had -- minutes to wait though). to our surprsie when we returned they had not only replaced the hairdryer but also replaced the towels and toiletries we used turned down the bed and left chocolates on the pillow! the bed and pillows were very comfortable the linens were really soft and the ac kept the room nice and cool. there was no coffee maker in the room but we dont drink coffee so we dont care. however if you wanted a coffee maker in the room you could easily request it through housekeeping. the location was ideal! the - e and v lines were just a couple short blocks away and we were close go running in central park. i would highly recommend this hotel and we would love to stay there again.',happy
id34532,' the camino real el paso is like an aging movie star who has lost all her common senses (and doesn’t quite know it). very sad. --- i have stayed at this particular hotel maybe ten times in the last four years. and each time i have been struck by the sheer beauty and the majestic ambience as you approach the lobby. but this beauty is indeed skin deep. --- run down: as you approach you will notice the nice - star carpeting and mirrors; but don’t get too used to it. as soon as you put your bags down you will notice that the rooms are run down. in my case the first thing i noticed was a five foot crack in the ceiling. didn’t anybody notice this? here is a clue to housekeeping look up once in a while. also remember common sense? there was only one outlet usable by the guests. i have my blackberry laptop and my ereader which one should i choose? even a - star motel can do better. --- tv-channels : the tv in my room was from the last decade at best. very few of the channels listed on the nicely bounded leather guest guide actually matched. it seems like the management has completely given up on checking up the details of the room. telephone system: not working. really. not working. when i checked in i was told that “tomorrow morning” it will be back on line. no. not true. it was still on the fritz when i left three days later. why lie to your guests? --- homeless: imagine hanging outside the hotel with your business partner having a serendipitous conversation… and you are approached by a homeless person… no not one but two in less then twenty minutes. this is a problem that we have encountered more than once at this hotel. and every time i have reported it. parking: the parking is open to everyone how can pay six bucks with no reserved for the guests. so you can imagine when the theater across the road plays something good how horrible is it to find parking for the guests. --- restaurant: i was told that the restaurant opens for breakfast at -:-- am. for the three days i was there it opened between -:-- am and -:-- am but never on time. however and this is a big however the service at the restaurant was exceptional. waitress sol was there every morning and served with a big smile. --- service: in general the service is truly good (with the exception of the desk clerk who during breakfast passed me twice without even looking up). maybe she was tired working all night but that is not the guest’s problem. anyway the service is quite good. they do really try to make you feel comfortable. unfortunately they are fighting a hotel that is aging fast… too fast. --- security: i never felt really safe during the stay. i stay there for business but i would never take my family there. one of the evenings there was a knock on my door at --:-- pm and someone actually tried to enter my room (even with the do not disturb sign). this person claimed to be from maintenance. but he actually opened my door at --:-- at night! the management did take it seriously and supposedly fired the man. but the fact remains that there is a lack of security which is not acceptable. --- get a clue: really camino real get a clue. the management really needs to take a close look or before you know it the hotel will die.',not_happy
id34533,' i have to admit the pictures didnt wow me in the slightest. however my husband did his research and found this to be the best price we were willing to spend and read many different reviews from different websites. im glad we chose it. first off the receptionists are very friendly and knowledgeable. everything went smooth and quick was told about great places to eat and how to get to some of the site seeing places easily and had great attitudes. our room suprised me the most it was up to date on the furniture bedding floors the whole lot. everything was very clean and very presentable. there is a bathroom window that you really can see out of unless you wanting to look but there isnt anything to see as it is just the back of some buildings. all the front windows will overlook the parking lot. the pool was kept very clean from what i noticed they do have a snack machine nearby as well. if i had to make one suggestion about the whole thing it would have been that i would have liked to have day curtains in the window. there were only black out curtains and if you wanted to have light come in the whole world could easily look in. but that would be it. that and the horrible traffic that fills all the streets from the afternoon on. but that is pretty much to be expected around these parts. we ate at - of the places we were recommended one across the street at an outdoor grill type place. delicious food! the other was a mexican restaurant around the corner next to a chinese place. one plate would fill - people easily the selection was great the staff was very nice and on top of everything. a good place to have a drink and walk back to the hotel. the neighborhood was very safe no problems whatsoever. the bus stop was just a block away that can take you down to hollywood every bus driver was just as nice and helpful as everyone weve been fortunate to talk to. venice beach is a straight shot down not even -- minutes. the dollar store was within a - minute walking distance just incase you forgot anything. lots of other stores and places to eat as well. the continental breakfast wasnt really anything to write about it made up of - cereal types some packaged pastries from costco orange juice milk and coffee. toast was also available but only - tables to sit at so you might want to get there early if you would like to stay and eat comfortably. if we decide to come back to this area again i will definitely be booking here!',happy
id34534,' i am staying here for - nite for -- dollars a nite. there is no tv guide there is no coffee maker or even a lil refrigerator in room.i feel at least a coffee maker in the room . as for the room it is nicely kept. but for -- dollars i can stay at a homestead suites in which i am gonna move to in the morning. i travel all over the u.s. and try to stay at comfortable places and i feel that if i pay the price i was charged i should at least have a coffee maker. homestead suites will have a kitchen and just as nice a room for alot less then this place in jacksonville. and will also make note to my company to never have any employees even waste there time in a place so over priced. the personel here were very friendly and also was told there is a continental breakfast. but get that at homestead suites. i am not trying to say that homestead suites is the best for i just left west palm beach and had stayed at ressidence inn there and they to charged only -- a nite. we generally stay in a place for -- days but i will also make note that signature inn will also be taboo to our company',not_happy
id34535,' my friend and i really found the hotel to be very charming. it was located in the southend of boston and was easy to access the rail system or downtown by foot. when i return to boston i will be back. very easy to get to and from the airport without a car so that made it all the better for us!',happy
id34536,' the rooms are cheap but its not worth staying at the hotel. i live here in memphis and needed a place to stay while our home was being remodeled. to begin the staff was very unprofessional. i should have left when i entered the lobby. bullet proof glass. the lobby was dirty with a strange odor. i kept thinking about the --- a week as opposed to over --- dollars. when we entered the room the same smell was in the room as in the lobby. the lighting was horrible very dim and uninviting. there was one ceiling fixture and a lamp with no lampshade. there was a huge hole in the wall in the bathroom area and there was only one pair of thin dirty towels to use which we didnt. the toilet didnt flush. there were roaches everywhere. there was a microwave and refridgerator in the room that had roaches inside of both. we were killing roaches the whole week. when i notified the front desk of all of the roaches (on the first night) the lady said yes theres a roach infestation in most of the rooms . what the hell! unfortunatly we couldnt afford anything else since there were no refunds on anything. there were crazy looking people standing out every time we went to our cars. i didnt get any sleep at that horrible place. i felt so cheated. and they had the nerve to say they didnt allow pets. there were live in pets already there. this was the worst experience that i had ever encountered.',not_happy
id34537,' this is a very convenient hotel in walking distance to numerous tourist sights and the staff is very friendly and helpful the rooms are very clean and the breakfast is a nice extra.',happy
id34538,' this hotel is a great place! location is awesome right there by the space needle and downtown seattle. rooms are very nice and also very clean. the hotel has a lot of amenities. no pool at this location. staff is so nice and so helpful!!! stay here!',happy
id34539,' i stayed one night in austin at the driskill. my room in the newer wing (circa ----) was small but nice. if you need a lot of space to work this isnt for you. but for sleeping it was quite fine. the best parts of the hotel are the lobby and the bar. beautiful stone columns greet you in the lobby. the bar is very comfortable and spacious. i generally dont hang out in the bar when traveling but this one was so appealing that i made a point of spending some time there. the staff was very friendly and proessional.',happy
id34540,' enjoyed usual marriott refinements all good. had a shopping visit before back to boston. would return as a good base',happy
id34541,' i stayed here for one night after my flight out of ohare was cancelled. i was at first impressed...the lobby and staff were nice the hotel was super easy to get to from any terminal and the rooms were nice big screen tv and all. but then i paid $-- for the worst wifi ive ever used. (for -- hours really?) and $-- for a cardboard pizza and two ten ounce diet cokes. (i realize room service has it is costs...but the quality was less than terrible) and $-- in the cafe in the lobby for cereal and milk. (two single serving boxes of apple jacks a bottle of milk and a bottle of chocolate milk after the pizza didnt satisfy us) and $-.-- for a mediocre breakfast sandwich in the morning. (it was half the size of one from dunkin donuts half the quality and double the price.) if i had to do that day again i would have headed back into the city for any other hotel and came back the next day for my flight with my wallet a lot fuller.',not_happy
id34542,' we had an excellent stay at this hotel from sept --th - sept --th ----. staff were superb accomodation was excellent the situation of the hotel perfect for seeing new york. i would highly recommend this hotel.',happy
id34543,' very impressed with the service of this establishment. took a chance to stay here and decided they could accommodate. brother-in-law stayed too as we had - rooms and grateful that they could take care of us. breakfast on sunday morning was terrific and what weve come to expect from hilton. thanks to them....',happy
id34544,' ive been coming to boston for a number of years now and always stay at club quarters. the hotel has been reinventing and renovating itself over the past few years and has become even more comfortable with each incarnation. as comfortable as it is however it is the hotel staff that makes me want to return with each visit to boston. one staff member who has been particularly helpful over the years is michael squadrito. he of course knows the hotel and ensures a pleasant stay but he also is an excellent source of information about the area around the hotel (faneuil hall chinatown the north end the harbor etc.). i highly recommend club quarters for anyone visiting boston. it is well-maintained well-located well-priced and well-staffed. jim lowell',happy
id34545,' during the -- hour blackout in san diego this hotel put together a complimentary cookout (they could have charged for the burgers and made a fortune!) and party by the pool for everyone staying. for something they just threw together at the last minute it was very well organized. the owner and manager kept us updated on everything going on and were very friendly and approachable. capt. rez and jamie at the bar even got us candles and matches to take back to our dark rooms with us. the staff worked overtime and very hard to make everyone feel comfortable and well taken care of!',happy
id34546,' i have just returned from my - night stay at this hotel and am fully impressed by the room and your hospitality. everything worked wonderful and i felt well taken care up.the rooms are small which is normal for new york but with me being claustrophobic i was able to get a larger room with no problems. management was very understanding. the service was excellent the friendliness and professionalism of the staff was outstanding. you could tell they enjoyed their job and work environment. the hotel itself is very quiet at night though new york outside never sleeps. i will stay at this hotel again when visiting new york',happy
id34547,' i found the elysee not as european as others. for starters nobody spoke french. it was more british in feel. ours was one of the pantry rooms (---). it had a wierd meandering hallway with a small wet bar microwave and fridge on the way to the decently sized bedroom. good king bed but definitely not great. standard sheets. gilchrest and soames toiletries. all of these choices were not as high-end as i would except for the price. the breakfast was nice especially because of all of the guests around reading the papers. it had tables and sofas very comfortable. the coffee was pretty bad but i asked and received complimentary cappucino (doppio). the bottom line is that for upwards if $---. a night it aint worth it. would be for less.',not_happy
id34548,' this is a great hotel so long as you realize what to expect before you get there. were talking of a tall narrow old building (up to -- rooms per floor only) full of character but with very very cramped rooms. no great space to unpack the sink is in your room and the bathroom is tiny with what looks to be a prison shower. no bedside tables no desk to work on (although there was a tiny battered bureau) - just a chair. but! and here is the real deal about this hotel - who cares about these things? youre in san francisco less than five minutes from union square and with easy access to much of the rest of town. why will you spend time in your room? what matters is that it is a convenient place to access in order to sleep and not much more. and indeed the beds are comfortable and reasonable peaceful. the continental breakfasts available per floor suit this place-to-sleep purpose admirably - grab something and return to your room to continue your day is planning. i feel i have to give this only three stars as a bit of a warning to people who will expect more (as frankly i did originally) but so long as you manage expectations (or adapt to sf as in my case) you will end up rating it much higher. all in all this is a great little hotel with helpful staff and reasonable sleep - but not much more. if you want more go elsewhere. if you want great value for a break in sf this is ideal.',not_happy
id34549,' my fisrt impressions of this hotel were uber cool joint funky lighting sysytem on the ceiling giving out different colours and graphic patterns and super soft carpet as you walked in. the room was very relaxed with different mood lighting options and the bathroom was very clean and all was well.... however the next morning i went to use the dressing gown hanging in the wardrobe and it had some one elses hair in the back neck of it! urrrrrrrrgggghhhhh... i asked for reception to remove it and have a clean one asap. i wsa given another but no one removed the offending dirty one!!! so not the best service! reception were friendly but one tip is to ask to be as far away from the lift as possible as myself and a work college who was - floors below me could hear the lift bell all night long! all in all it is a good base pad but we did struggle finding good places to eat which were near by the hotel asia de cuba joined to the hotel was very good but the other local places were not! worth a stay!',not_happy
id34550,' if you could run away from this horrible place. i dont think this hotel deserves any star! the room is unbelievably small. carpet is dirty. the bathroom door can not close. the bath tub is not clean. the tv is small and is still in crt age. all in all it is a miracle that this hotel can survive so long.',not_happy
id34551,' when booking the pod i was a bit dubious about it being rated as only a - star hotel but from staying there i can say that is rubbish. we stayed in a queen room (room ----). whilst the room was small (hence the name pod hotel) it was very nice. the room was kept very clean by the maids and was always presentable. a modern design with added bonus of lcd tv and even an ipod docking station to make the time in the room fly by. the bathroom-shower room were very clean and looked as if it were only recently fitted. however in my opinion this hotel is made for couples or solo travellers only. ther rooms just arent spacious enough for family and kids. overall i loved this place and when i next visit nyc ill certainly know where im staying.',happy
id34552,' if you want to splurge on a - star hotel with valet and the whole deal this is the place. in downtown san diego at the end of the gaslamp. this hotel is beautiful and modern with very nice anemities and beutifull views. comfy beds and clean. become a select member (free) and get free beverages delivered to your room. we had a very romantic quick getaway. so rent a convertable mustang drive with the top down and go the the omni.',happy
id34553,' overall this is a good hotel. the main lobby is bright and vibrant as you would expect from an accor hotel. the service at the front desk was friendly and the concierge was very nice and helpful towards us. however at the upper levels of the hotel the atmosphere was older and was showing the wear and tear after several years of use. yes the rooms are small and the decor in bedroom-bathroom is worn and outdated. the bed was comfortable and the bedding appeared to be new.',happy
id34554,' i visited san antonio for a conference but had some free leisure time too so i booked in at the crockett hotel. i loved it! the room i had was very spacious and extremely comfortable. i believe that the hotel has been refurbished and the decor is pale green and cream and extremely clean. the staff were friendly and courteous at all times. the hotel is location is fantastic. across the road from the alamo and just a few steps away from trolley tours bus tours shopping mall museums and the other historic hotel the menger. i usually hire a car when travellin but didnt need to bother everything was easily accessible from the doorstep of the crockett hotel. the alamo is of course steeped in history and it was a real pleasure to stay at one of the historic hotels in the city. complimentary breakfast was included - this can be a bit manic if everyone turns up at the same time. there was a reasonable choice of cereals fruit yoghurt juices waffles croissants and bagels with hot drinks. it was easter when i was there and the staff gave everyone an egg with breakfast which was a nice touch. there is a small pool area that is accessible from reception (you need to walk across the drive to a gate). this is a pleasant oasis from the city to relax with clean towels sunbeds chairs and tables. i would highly recommend this hotel if travelling to san antonio for business or pleasure and i will definitely be staying again in the future.',happy
id34555,' this was my first stay at a westin as i have loyalty rewards membership with other same level hotel brands. i had great expectations since i have always perceived the westin to be high end. this is not exactly what i experienced at this property. to me it was just a regular hotel in great need of a major makeover. i opted for self parking which is free at the mall parking interconnected to the hotel. the lobby was not that bad but it was not welcoming at all. the carpet and lobby furniture really need to be changed. check in was ok and fast but the gentleman who checked me in barely talked or looked at me let alone smile. he actually literally threw my cards and the room key card at me without telling me how to find my room at the very least so i just walked away feeling humiliated. the elevators are slow and dull and the carpet in the corridors really needs to be changed. the room was reasonably ok and the beds are confortable (see photos). i was on high floor with a nice view of a rooftop garage and across i could see the westin oaks that looked quite old and dull. wireless internet is available in the room for a fee so i opted for the free connection at the lobby average speed. i had the misfortune of finding the same gentleman at check out in the morning and the experience was worse. overall i had a comfortable night but a bad first experience with westin brand. i think westin really needs to keep some standards across properties that use their name and this particular one needs to be renovated as the location is great. i would not stay again.',not_happy
id34556,' we stayed for one night at the homewood suites in san jose (close to san jose airport) for one night in late january. the room was quiet located on the first floor. we had a one bed room with a sofa bed for our son. the bathroom and vanity area was huge. there were two televisions as well as a small dining table microwave refrigerator and small cook top . there are several restaurants adjacent to the parking lot - some ethnic choices as well as a subway. the breakfast was quite good. we were pleased with our one night stay.',happy
id34557,' the stay was great from the room and room service to the other staff everything was top notch! the hotel is located in a perfect spot for time away from the conference and eating out. the hotel is quite large and confessing at first but once the lay out was learned i had no problem finding my way around. thanks for the wonderful stay!',happy
id34558,' we really enjoyed our stay here. the hotel has obviously been recently refurbished and they have done a good job. the rooms were quite comfortable and modernised. swimming pool was good also. the service was excellent. the reception desk was very helpful always. we had an issue with the tv and were promptly moved to a larger room without any fuss. we then discovered the heating was stuck on and someone was sent up up soon after our call to resolve the matter. a few people have said the area is not great and this is true. around the hotel itself is fine but it is next to tenderloin which is a public housing area. this was the only downside however having said that i never felt unsafe. plus the buses are only a --- minute walk from the hotel or it is actually easy to walk to the city centre. we prefer to spend less on a hotel and more on eating out so this place was a bargain for us and represented great value.',happy
id34559,' the staff are very friendly and the rooms were clean. huge carpark. we had breakfast at the waffle spot which was an experience our kids will treasure for years! easy to navigate from as the freeway is on the doorstep. staff very helpful with diections to everything we asked. interent in lobby. decor is very original. but clean & friendly wins for our family!',happy
id34560,' hotel needs updating of furniture and rooms. the rooms come with old furniture and that moth ball smell. unless thats the look and feel there going for they need revamping. although we only used it to sleep...it didnt do much for us especially on our honeymoon. the good thing is that its only --- blocks from union square.',not_happy
id34561,' nice location but the service sucks. the receptionist was rude and wasnt helpful at all. i am paying for a service and i hope to receive that. besides the rooms are old but it is fine cause it is and old building but the service is two fingers down.',not_happy
id34562,' what a great feel to this hotel and i liked the dogs that guests bought in. chose room with window that can open so was in an inside room that looked into small coutyard but great to be able to open a window. furnishings-bathroom all nice. staff very friendly. breakfast in the library and some coffees in the front cafe-bar all good. hotel is just a short walk into centre of seattle and restaurants-cafes all around you.',happy
id34563,' while on a business trip i parked new truck in front of motel. between --:-- pm and -:-- am window was smashed and belongings stolen. history of this kind of incident was revealed only afterwards. such predatory behavior is apparently common as security guard ran off a vagrant who lurked around my shattered-open truck even by daylight and as we investigated. motel offered absolutely no help with repairs or transportation charged me full price for my forced second night stay (i had to re-schedule some of business trip) plus manager refused to return my phone calls or answer my written request to discuss assistance with any part of my $---- loss. for reasons of safety security loss prevention trip continuity (it cost me hours and $ to get window repaired) and service i recommend that my friends and clients avoid this place. it is too bad as the rooms were fine and the internet service was good. note that due to lateness of hour on check-in i left some bags in backseat floor with towel over them. this was a mistake---particularly in light of elevated risk at this property which is unknown to unwary traveler. hotel will hide behind small-print warnings that they are not responsible for same and likely successfully avoid liability and decline to take responsibility. point is: they know of heightened risk and they do not assume responsibility for adequate warning adequate security or for any assistance when you are damaged or your trip is interrupted---you are on your own with these folks.',not_happy
id34564,' i usually stay here whenever i have an early flight out of intercontinental airport. the rooms are spacious the beds are comfortable. the layout of the bathroom is unique and takes a little getting used to. overall a great property with a nice staff!',happy
id34565,' very nice hotel that has had great changes and improvements in the last couple of years. i had an event at this property recently and had family and friends stay there and no one had any complaints. it is a very nice hotel with great location to the city. staff very helpful and courteous. walking distance to dupont circle national mall white house and local eateries. metro is - blocks away. in the summer the pool is the best in the city. many places to stay and you should not rule this place out.',happy
id34566,' there are very few manhattan hotels that can accommodate - people in a room. this was one of the few and it was a very reasonable price compared to other hotels. the room was large by nyc standards. i had a different family member staying in the w about - blocks away and i can say that my room was more than twice his size. the decorations and ambiance were very spartan compared to the w. there was no chic lounge with people drinking and hanging out but i honestly didnt care as much about that as this was more of a family trip with - grade school kids. the gym was small but good enough since there was never more than - other person in it when i went. breakfast buffet was good but pricey. we did it once but decided to eat out at the many fine eateries nearby after that. overall i was with it.',happy
id34567,' loved this place. excellent rooms with leather sofa is flat screen tv is and the most comfortable bed i have ever slept it. staff were very helpful and friendly. loved the fresh cookie in the room when you arrive and bottled water it is the extra is that make this hotel unique. ate at the sister restrant aqua wonderful seafood but the lobster topped mashed potatoes where unbelieveable. will definetly stay there again.',happy
id34568,' my recent stay at the w was exceptional. it was my first time in the city and the staff at the w were very helpful. the young gentlemen jeff who was working the door met me with a friendly smile and even escorted me to the pov lounge on the roof now that’s service. the experience at the w was wonderful and i will be sure to return soon.',happy
id34569,' st. botolph is is beautiful. we have stayed there once before and love the location and the feel of the contemporary but warm spaces. great location. we had dinner at mistral not to be missed. a little pricey but worth it!!! we had a perfect stay and will go back next year. the no parking is not a big deal. we dropped off our things and drove to the prudential parking garage. it is - minutes away and we got an online coupon which made the parking --.-- dollars for -- hours. easily cheaper than many of the other hotels in the city. they left a bottle of prosecco in the room which was fun. the bed was not at all the most comfortable bed ive slept in but i am a snob when it comes to beds. overall i would still recommend the inn. cant beat the price and location.',happy
id34570,' this very well located is not too expensive considering the usual prices of the san franciscan hotels.you could not find a more central one.small but pleasant rooms.the breakfasts are okthe coffee is particularly good.free internet located in the lobby.you can rent a car just across the street.',happy
id34571,' our family of - recently stayed at the sheraton. the rooms are small and not nearly the size of what id think of as a suite. but they are nicely done and clean if a bit worn. we have two sons ages - and -- and it was nice to have them in a separate area rather than in a double bed right next to us as is normally the case in a hotel room. the biggest problem is that the rooms are really designed for - people not - and the sofa bed is not made to be comfortable. with the sofa bed out there isnt enough space to walk thru the room as the bed extended right to the tv. the second night we actually pulled the mattress off the frame and one of the kids slept on the couch and the other on the mattress on the floor. it seemed to work better that way. the kids loved the pools both indoor and outdoor (it is heated) were available during our stay. the bathroom was decent sized but the only vanity area was in the bathroom which made things a little tough (hard to get ready when the husband is in the shower and has the mirror all steamed up). overall though i was very pleased with the hotel. we had gotten a great price off a discount website the location was good--very convenient to the main highways into downtown and there were numerous choices for shopping and dining in the area (some within walking distance others a short drive). the king-sized bed was very comfortable. id definitely recommend this hotel for a couple. if there are more than - adults you may want to consider a room with two real beds (i assume that is available although it is not what we had--and i imagine it would be more costly--but - adults and - kids did make our room a bit crowded). nonetheless we were out and about most of the time so it was fine for us for the two nights we were there.',happy
id34572,' loved the location hotel and the service. the concierge was really helpful in pointing out good places to see and eat. the hotel is great and quite unique. beautiful exposed brick walls and a really comfortable bed. we loved the free wine every day! we were traveling with another couple so it was a great place to convene before heading out for dinner. this is a very walkable location and we did not need a car at all. we used the trams as well as rented bikes to get around.',happy
id34573,' first room not cleaned- trash not emptied used towels trash on dresser used pillow. after contacting desk second room -- degrees+ and took -+ hours to cool down. clean but skimpy on towels. no thrills but seems family friendly with small pool-hot tub.',not_happy
id34574,' we stayed at the washington plaza for a quick stop in dc on our way to ny. the hotel is in a great location. the staff was very friendly and helpful. the room was a bit small but i expected this being a large city hotel. the bed was very comfortable and clean. i liked that the bathroom area was separate from the sleeping area and i loved the bath and body amenities. we were in walking distance of the white house and many restaurants. we did the bed and breakfast package which was reasonable priced. the breakfast was a buffet with much to choose from but not all the food was that great. one thing i recommend when staying anywhere in this city is if you are driving make sure that the parking garage has enough clearance for your vehicle to fit. we did the valet parking here because our vehicle would not fit. for an extra $- they did a great job and the concierge was extremely helpful!when checking with many other hotels in this area this hotel was most reasonable priced for both the room and parking. i would recommend this hotel to others. *logan is tavern was great! :)',happy
id34575,' ive stayed in a number of hotels in this area. this time i picked the courtyard on i--- west since it seemed the closest to the lockheed facility on white settlement road. that was a mistake. another courtyard that ive stayed in at cityview although a little more distant would have been more convenient because of easier freeway access. additionally the west feeway courtyard seemed older the lobby more cramped the rooms smaller and the location really unattractive. (if you stay there make sure you ask for a room away from the freeway side as i did. the hotel abuts a very busy freeway and i can imagine the traffic noise would be unacceptable.)',not_happy
id34576,' i cannot imagine another hotel with greater eagerness to provide top quality service. at every turn i was asked if everything was ok (it was) or if they could do anything to make my stay more pleasant. all requests we made were promptly satisfied ex. to have a coffeemaker placed in the room. the room was clean and stylish. our --th floor room overlooked fenway park in the distance. for members of their club there is free internet in room. wine social hour for all. the hotel is location is not central but is a brief walk to any usual tourist site. the neighborhood is safe and --- steps away from the boston common. i love kimpton hotels and this one did not disappoint. i would gladly return.',happy
id34577,' i was downtown for an event and didnt want to drive back to hollywood. i stumbled upon the cecil and was blown away by the lobby. the price was great and the people at the front desk were very helpful. the rooms were older and needed some remodeling but for what i paid i wasnt about to complain. i recommend this place to people who are interested in saving a little cash and need a place to crash for the night.',not_happy
id34578,' the taj is wonderful in every aspect of guest services and relaxation. check in was a breeze (they do had a $--- credit during your stay so be aware of this up front). room was a premier park view on the -th floor ask for higher (some street noise). the view was very nice (large bay type window). the layout was very nice very clean room and the bed was perfect with superb linen. the room was very clean to include free of dust. some age detected on the furniture but nothing major. we were provided a daily newspaper of our choice. hallways and room was quiet. the old school charm with all the dark wood and gold-beige wallpaper and brass fittings enhanced the feeling and experience. the lobby was very cozy the bar and restaurant looked very nice (there is a dress code). we ordered room serivce (very $$$$) and it was quick less than -- minutes. the food was perfect but the portions small with basic presentation. there is a very nice chanel store adjacent to the lobby. the staff is very nice and helpful. direct access to the park across the street on your way to the freedom trail and all the local hobo is who occupy boston. local shopping is all high scale had to walk several blocks north to find a nice breakfast shop or starbucks. overall it was a nice experience we would visit again.',happy
id34579,' excellent location with plenty of restaurants and shopping facilities within just walking distance. very friendly and helpful staff. considerably spacious rooms with excellent decoration. great roof bar with the only set back being that hotel guests do not have a privileged access and you need to make reservations beforehand. we were not too to be refused entry on two occasions; it is not customary in europe for an hotel guest to be turned away from any of the hotel is facilities.',happy
id34580,' we have stayed at a number of high-end hotels in the u.s. europe and south america over the past -- years. this four seasons (we stayed there from october --th through the night of the --th) was equal to the best of those hotels. i never thought that i would say it but the level of service was on par with that of le bristol in paris and the peninsula in chicago. the friendly but not too familar attitude of the staff the attention to detail in terms of maintenance of the hotel and in terms of fulfilling requests as well as making sure there were no negative surprises (such as construction or an unexpectedly small room-bathroom) all contributed to a most enjoyable stay. the concierges were knowledgeable and attentive. the temperature controls in the room worked perfectly which is frequently not the case even in hotels as expensive as this four seasons. and speaking of expense it was worth every dime and we will be returning in july. my only regret is that the level of service at the four seasons in scottsdale isnt quite the same as the one in boston. neither my wife nor i have any financial or social connection with the four seasons hotel group-chain or any of its developers or owners.',happy
id34581,' sheraton tribeca is location straddling soho (directly above) tribeca (directly below) china town and little italy (short walks east) make it an ideal setting for exploring these very diverse and fascinating real new york city neighborhoods with such a wide range of architectures shopping (international designers to street-corner hat sellers) dining opportunities (from best-of-ny (e.g. nobu) - to great pizza-slice joints). and close-by a-c-e and #- subway lines offer quick access to the rest of manhattan. the hotel is brand new (oct ----) with modern and sophisticated design throughout the lobby and the guest-rooms themselves (but not stuffy families should feel very comfortable here). the staff were very courteous & efficient genuinely friendly and helpful from front-desk to housekeeping. (our transportation arrangements resulted in our arrival several hours before official check-in but we were allowed immediate check-in to an available room - a blessing as the outside temps were mid --s). our --th fl corner room was directly over canal st but extremely quiet and offered a great view uptown including the empire state building. room furnishings bedding climate-control flatscreen tv and bathroom toiletries are very modern and high-quality. the traditional king (standard) room is typical nyc size (sufficient for two but not a lot of additional space to move around) has an armoire for hanging clothes but no chests of drawers for other storage. a single business-type desk chair offers the only sitting - eating opportunity other than the bed itself (besides a very low -to-the-floor ottoman). we found the elevators to be very prompt (despite others reference to the contrary in these posts- and the requirement to insert your key-card to gain access to your floor offers enhanced guest security). we had a decent rate and highly recommend this hotel and would rank it at the higher-end of sheraton quality (easily -.- stars) with a caveat that an upgrade in room might be in order if you desire more spacious accommodations.',happy
id34582,' i stayed labor day weekend with my family. we liked staying in a hotel that is a throwback to the glamorous days of grand hotels. we arrived early in chicago but had no problem getting into our room. rooms are older in design (love to still see walk in closets) but furnishings and decor have been updated nicely. room was somewhat dark - since we were right in the loop its hard to see the sky. inddor pool and hot tub were perfect for kids. pool room is very large but not a lap pool by any means. seems to have a nice spa and new gym but we didnt use them. the el stop is very close and there are bus stops right out the door that can get you to the museum campus and all over the city. the - day cta pass is $-- at the airport and is the way to go for adults. no need trying to find change or add value. kids under -- have a special reduced fare card you can get from the attendant at the station (we were at midway airport). millenium park is about - block and is a fantastic urban space. concierge was helpful with information if not particulaly enthusiastic. i booked the room through the hilton website and got $----night which seems good for upscale in the loop. overall its a great hotel in a reallly good location for getting the very big city vibe. as long as youre willing to try public transportation its cheap and easy to get all over the city. all the cta drivers and attendants were very courteous and helpful. downtown they obviously deal alot with tourists so dont feel bad if you a little confused or uncertain as you get on. just be polite too! there were plenty of kids staying here along with older and younger people from ll walks. nice to experience a more grand style sometimes.',happy
id34583,' wonderful staff great stay. unique fun atmosphere hassle free (free wifi in public area fee coffee accommodating staff). will seriously consider staying there for business whenever i can.',happy
id34584,' stayed at the melrose hotel pennsylvania avenue not very pleased. the hotel staff was very nice--no complaints there at all but the hotel itself leaves alot to be desired. it was old and run down-the tub was filthy the remote control for the television did not work half of the time. you would think that if you were on the same street as the president -- blocks away that you would be much much nicer!',not_happy
id34585,' the west side of the hotel overlooks a loud patio bar that will keep you awake until -:-- am. the east side of the hotel overlooks the ---- where all the neighborhood gangs and homeless hang out. on either side youll get the noisy street out front. it must be close to the fire station because every -- minutes a fire truck blares by. room was ok - but no coffee maker or hair dryer - have to trek to the lobby for ice. parking was free but youre parking right by where the local gangs hang out.',not_happy
id34586,' we family of - stayed here for - nights and loved it. the decor is a little dated and the hallways were uneven but we didnt stay here for the decor! the location is perfect in the middle of the mag mile and close to cta buses and trains restaurants and grocery stores. didnt use any of the facilities like pool laundry or fitness so cant comment. breakfast was great and only crowded on our last day for some reason. kickback meal at night was adequate and free so who is to complain! all day tea and coffe in lobby available and very handy. popcorn in room was a winner for our - kids - & --yrs. no room safe but we didnt have a problem just locked up our valuables in our cases each day. fast check out service great didnt have to go to the lobby at all! doormen very helpful and were prompt and helpful with my few requests even after i forgot to tip them sorry boys! would def stay here again for convenience and free food and highly recommend to anyone who wants value for money and isnt after just aesthetics!',happy
id34587,' there is no closer hotel to maccaw hall than the maxwell which is why ive stayed there several times. you can see the space needle from a view room. on the lower floors you also get a view of the parking garage for mccaw hall which shows just how close you are. i love this place when i am in seattle for a weekend of opera. the staff are helpful the bed comfortable and they have a keurig coffee maker in every room. the hotel is conveniently located to several restaurants including mcmenamin is. this boutique hotel is has a spacious lobby with a small coffee bar. the only drawback is the closet space which is why i dont stay here if i am in seattle for an extended period of time. the closet is open air and tiny so it has a limit as to how much clothing you can hang if mccaw hall or seattle center is your destination definitely check out the maxwell hotel.',happy
id34588,' cant say enough about the hotel beacon. had a one bedroom suite and enjoyed the extra room. stayed in one of the older rooms (not yet updated) but enjoyed it very much. looked out on to broadway across from the fairway market. i would get up during the night and watch out the window at the city and it was wonderful. the hotel was great. liked having the small kitchen to heat up our leftovers and store snacks. staff was great and kept the room very clean. it was quiet and the location was perfect. now the neighborhood. for my first time in nyc it was perfect. i felt safe and at ease getting around. the subway was close by and very easy to use. eveything i wanted was a close walk away. the fairway market was awsome and being open so late was convienent to cross the street for any late night snack stuff. the resturants in the area are all great and offer anything you want. the cafe viand next door to the hotel is very good and the service was great. we ate breakfast there twice and really enjoyed the corned beef hash which i rarely find. central park the dakota and strawberry fields is a very short walk away. we went to ellis island which is a must see and did the - hr cruise around manhattan island which i loved. my boyfriend was born here which was an added plus as he knew where eveything was and how to get around. we hope to get back to the city soon and will be staying at the beacon when we do. (bill has stayed here several times). in nyc everything is expensive including the hotels and the beacon is no different but for the size of rooms and location it is a great deal. the theater is being renovated and cant wait to try a show there when it is done. wish we could have seen the stones there.......we encourage everyone to give the hotel beacon a try....you wont be sorry.',happy
id34589,' the silversmith is a newly renovated historic hotel right in the loop. we were concerned that the el lines that run right past the front of the hotel would make for a noisy night. we did hear them but the sound was muffled and did not keep us awake. the staff goes out of their way to be friendly and helpful. the decor is in an arts and crafts-mission style appropriate to the age of the hotel and the rooms are spacious and clean. the location is convenient for walking up michigan avenue going to millennium park or navy pier or to the theaters. if you need to go further afield the el is just steps away.',happy
id34590,' location was fantastic! within walking distance to all the big sites in midtown manhattan (rockefeller st. pats moma times square grand central empire state etc). there are deli is pubs & convenience stores on the same block. the room was small but immaculate. crisp white linen bedding. cable tv was a nice touch and you pay for hbo and the movie channels. bathroom was newly renovated and boasts tiled shower wall and granite? floor & sink. shower water remained hot which is always nice. blowdryer also came in handy. tip: if you forgot to pack toothbrush & paste the hotel will supply it for you. just ask. the best part of the hotel was the staff itself. i have never met a more cordial and pleasant front desk (shaniqwa) who was more than willing to help with directions and answer all questions. the front desk always acknowledged us when we walked past. even the cleaning staff made a point to say hi in the hallways or elevator. tip: if you need a ride straight to the airport the front desk will arrange for a car to get you there. the car is not part of the hotel so for a whopping $-- you can get straight to the airport without the hassle of hailing your own taxi to taking the dreaded bus-subways. our driver came -- minutes early and got us there in no time. cons: there is no on site laundry as the website claims. but there is a laundromat - blocks away. other than that. our stay was excellent. bottom line: dont be turned off by the - star rating we received - star service. i highly recommend this hotel.',happy
id34591,' my husband and i were highly amused that we had hunt for the reception desk. no signs no lights nothing on the black marble counters very recessed... and just a model-type guy all in black on a phone. it was kind-of cute. and he was lovely and helpful. our room was perfect really. fabulous bed. i had lobster mashed potatoes from room service. ate it on the bed watching a movie on the hd flat screen. and the single reason we booked at this hotel: the soaking tub. worth. it. huge. the tiling was tiny squares half of which were mirrored in a very carefully placed scattered pattern. so it was not gauchley mirrored but you could still see... there were a lot of touches like that. the design is just subtly sexy. low lighting soft coloring extremely comfortable. this is a place for a tryst.',happy
id34592,' after traveling throughout the u.s. i was very satisfied with the stay! with the busy holiday season alfonso at the front desk was outstanding!!! he was a great help and made sure i had everything for my stay at the hotel. best customer service and very clean and updated rooms!',happy
id34593,' i arrived at the sheraton gunter sept --th and was greeting by friendly and very helpful staff. they were absolutely fantastic throughout my three day stay. the interior public areas had a great turn of the last century feel to it....very charming. the riverwalk and alamo were within easy walking distance and a plethora of restaurants await your culinary desires. but that is where the charm of the hotel ended.... im a starwood vacation owner and was upgraded but was very disappointed with the room. i entered my room (----) and saw stains on the carpet furniture that was tattered and torn mildew on the ceiling of the bathroom with some sort of paper shoved into the hole in the middle of the stain mildew and grime in the shower and just an overall very used tired and unkept appearance. i expected way more from a starwood brand hotel. i understand the hotel is selling point is it is old charm but old shouldnt carry over to the rooms. if i had known the condition of the rooms prior to my arrival i would have likely stayed at another starwood brand or similar type hotel in the area. the rooms definitely need a major facelift.',not_happy
id34594,' this is the nicest hotel i have ever stayed at! it is very inviting and i felt very comfortable. it is in a great location within walking distance to the museums and the metro is only two blocks away. i was always greated by the doorman and staff when i came into the hotel. the room was beautiful nicely furnished and just fun to be in. the bathroom included a shower and a bath. the bathrobes were so plush. the bed was comfortable and sleep great. the room service was terrific; had wonderful cheese plate pizza and incredible cheese cake. it was served beautifully and arrived surprisingly quick. the front desk staff was very helpful and especially kathleen who went out of her way to answer questions and be helpful. would recommend this hotel highly and will definitely be staying here again. i am so looking forward to my next trip to washington.',happy
id34595,' if you want to visit museum of fine arts mesnil collection rothko chapel and cy twombly this is the hotel in a quite houston neighborhood. room was clean overlooking the pool bathroom small. there was a graduation party and the corridors were noisy but it died down after -- pm. free internet and free courtesy car within - mile radius. very pleasant outside bar and dinning. breakfast expensive with no alternatives around the hotel.',happy
id34596,' my husband and i have just returned from the sofitel and had an excellent stay. its in an excellent location - we walked to so many places - the rockerfeller cente times square fifth ave central park. however it is also close to other transport links - subways- bus stops etc. the room was fab - the bed being the most comfy i have slept in ( besides my own)! i note someone complained it was too soft - why not ask for the matress topper to be removed then?! bathroom was clean and also quite big - we had a big walk in power shower. if i had one criticism ( very minor one though) of the sofitel it was that there were no tea or coffee making facilities in the room. all in all we had an excellent stay and i would not hesitate to return there in the future!',happy
id34597,' we had stayed at the inn at venice last september and found the service and comfort fantastic - so when we were again in la with our family and friends decided to try and get a few rooms over the weekend. we drove up from newport beach and turned up without reservations. when we arrived we were told by rasha that there was no availability however then she did the incredible - she picked up the phone and started calling hotels in the area for us... were from australia and not used to this type of service! what rasha ended up doing was finding us a great hotel not far away and she even negotiated a fantastic rate - we just couldnt believe it! we loved our other hotel and silently thanked rasha every day but we can guarantee that the next time were in venice we will only stay at the inn at venice because of such incredible service - absolutely above and beyond our expectations!! a footnote: to rasha is boss - you have an incredible lady working for you!',happy
id34598,' nice boutique hotel with super beds. we chose the city view package as we have stayed in seattle many times and werent planning on staying in the room too much. unfortunately the city view rooms sit right on first ave. buses vagrancy street noise. pretty tough environment. would stay again but would chose to spend a bit more and have a view of the sound.',happy
id34599,' thank you peninsula chicago for delivering on your promise of exceptional service! we stayed --july---july and found the service to be outstanding at this hotel. even within the peninsula brand the experience at the chicago hotel was the best we have experienced so far. i know what im talking about having stayed at - peninsula hotels and countless other - star and beyond properties in asia the middle east europe and north america. and i am very particular. maybe we just got lucky but i think the peninsula chicago is the most beautifully and thoughtfully run hotel thanks to the obviously committed and professional staff. on top of all this the service was genuine never contrived so what do i mean by all this gushing? at our first meal in the lobby after arrival midday we were invited to choose among breakfast lunch and lunchtime buffet meals without asking. tea service was proper and dripless (take note the plaza shame on you!). wait staff easily understood all our requests every time. concierge was unbelievably skillful and friendly knowing best places in town to eat with numbers in their speed-dial memories. they were familiar with exhibitions at the museums. actual professionals not trumped-up college students pretending to know their cities! maid service was exemplary and although the hotel is -- or -- years old you can see it has been exceptionally well cared for. housecoats were even refreshed at every room servicing. at check-out i told the bellman we would be storing our bags but that one of them was fragile. he handled it carefully but then when we unexpectedly needed to access the bags in the luggage storage room soon after i found he had labelled it fragile not for our benefit but because it was the right thing to do without any expectation that i would see it. you might say ha all -star hotels do these things...no they dont. they say they do and they should but they dont. it happens properly and professionally at the peninsula chicago.',happy
id34600,' i really enjoyed staying here. the hotel was excellent and the location seemed perfect. the only downside i would say was that the maid service was a little off. we had one day when the room wasnt turned when we went out for the day. we called down and it was turned quickly. other than that the hotel was great the restaurant was lovely and the location was perfect. i would highly recommend staying there.',happy
id34601,' i just stayed the the week at the fairmont san jose. the hotel is beautiful the staff is very friendly and always willing to help. going through the lobby youll think your in a grand european hotel very posh. i stayed on the -th floor and the hallways are constructed as though you are a mouse in a maze i finally figured out the hallway maze pattern after the -rd day it was very confusing. the rooms are awesome except a couple of things - the bathroom mirror had this huge gross mold growth in-between the glass and the mirror there where several lights that had come out of the socket and had exposed wires not the safest in my opinion. the phone in the room was from ---- and it had seen its day sometimes it worked sometimes not. i hope they are fixing these problems. otherwise the room was comfortable and relaxing. the thing that bummed me out was that this hotel has no shuttle service from and to the airport.. it is only - miles away from sjc. come ona fancy hotel like this needs to include a shuttle service. over all i would stay there again',happy
id34602,' my teenaged son and i enjoyed our stay at the harborside inn. it is very easy to get to from the airport as the aquarium t station is practically right outside the front door. the room we had was not an atrium room. they might be a little louder than the one we had. my son said he heard people on the street from the bar outside. i was too tired and it did not bother me. our room was a little small but attractive and very comfortable. the staff was very friendly. when we left our do not disturb sign up all day they left clean towels in a bag on our door. they had computers in the lobby for guests to use although we did not use them. they have coffee and tea available in the lobby -- hours a day. i like the location of this hotel because it is within walking distance of faneuil hall and qunicy market the n.e. aquarium the north end and legal sea foods. we would definitely stay here again.',happy
id34603,' stayed here for - nights early july. the hotel is in a really nice part of philly. walnut street (for shopping) is right round the corner and there are loads of bars and restaurants nearby to choose from (highly recommend monks and the black sheep). the reason i gave the sofitel - and not - stars ? there was a used bar of soap from the previous guest sitting in the bottom of the shower stall and the toilet (flusher) was broken. we called down to reception and they said theyd send someone straight up. but we were calling back again -- minutes later to find out where theyd got to. when they did get there the toilet was fixed really quickly but i expected the service to be a little better than what we received. apart from the hiccup in the beginning the rest of the stay was great. the room itself was lovely and clean with super comfy beds a great tv modern decor a nice long deep bath and a very helpful concierge. the housekeeping for the rest of the stay was also perfect. there is a nice little farmers market on a saturday morning in rittenhouse square - with great banana bread ! loved philly. pretty city with a great vibe.',happy
id34604,' great location - right on light rail line walkable to great restaurants and shopping.',happy
id34605,' i loved this hotel! walking distance to almost everything. great restaurants on the same block. the complimentary breakfast was good even during remodeling of the area! the only negative thing abouthe hotel is they have only two elevators so you wait a long time. other than that i would stay there again!',happy
id34606,' i spent three wonderful nights in the affinia on july --th and it certainly exceeded my expectations. when we arrived we were greeted in a very frienly manner by the front desk staff and given our room even though it was only - pm. when we saw the room (a one bedroom suite) we advised the front desk that we needed a larger (king) bed in the room and they immediately changed our room no problem. the rooms are very clean and fully stocked with all you need. great aveda products in bathrooms and - bathrooms. showers are small but super clean and towels and linens are high quality. you can even select a pillow from the pillow menu. the location is excellent-right across from penn station and close to all midtown attractions but far enough from time square that your not too much in thick of things. the only problem we encountered was a strange tapping on our air conditioner unit. at first we thought it came from the unit itself but we later learned it was actually the condensation from the unit above ours dripping on ours and since it is metal it resounded (quite loudly) and bothered us quite a bit at night. fortunately when we reported they immediately showed up at our room and remedied the problem. we had a towel sticking out from the window sill but the problem was solved. although they gave the impression they had never heard of this problem before they sure seemed to know exactly what to do. my suggestion is you check it out when you get there and if you hear the sound call them right away and avoid being bothered in the night. i will definitely stay again and recommend this hotel.',happy
id34607,' had a great time at this very nice and modern hotel. check-in was a breeze and the staff was very friendly. they asked our room preference view and accommodated us with a great view of the ballpark from the --at floor.',happy
id34608,' in a word - awful ! no staff to help - the poor girl in front was doing everything - computer printer did not work - but no sign saying so - noisy noisy freeway beside - in an isolated area with nothing around for eatingetc. beds are from another era - could say more but you get the picture? shuttle to airport is driven by whoever is handy - waiting at airport for -- minutes and then having to listen to loud rap music all the way back - the girl driving seemed unfamiliar with the route or van . it was the icing on the cake ! - use your money elsewhere.',not_happy
id34609,' i had a college gal-pal reunion in san francisco. i was happy to find accomodations for five adult women that gave us enough room to sleep comfortably but close enough to spend good quality time with eachother. room is basically two hotel rooms attached to a small living area. the tv in the living area is very small and outdated but everything was updated in the actual bedrooms. there was a microwave and mini fridge in the parlor so i suggest bringing supplies because the area around the hotel isnt great and provisions are limited in the hotel as there is no restaurant. it is a typical old san francisco hotel a little worn around the edges but it will work...parking is $-- per night plus --% tax so be prepared!',not_happy
id34610,' good location on the edge of chinatown and -- minute walk to downtown. i stayed while at a conference and after taxes the room rate was almost $--- a night for a - night stay. smaller rooms than most american hotels and toiletries were never added to over the - nights',not_happy
id34611,' i would agree with mostly everyone you have previously given reviews. the hotel is more like a hostel than a hotel. i didnt have the worst experience but also not the best either. i stayed there for - nights there and i would not recommend the hotel to people. i stayed during sept of ---- and it was an experience! the negatives are that the room was small there was a sign above the toilet stating that the toilet tends to back up(very comforting thought) very cramped elevator they charged for everything including local calls or you can use a community payphone in the stairwell no amenitites that you may find at other hotels like a clock ironing boards blow dryers or refrigerators the shower had no curtain so they gave you an extra towel to lay on the floor to catch any excess water the beds and decor were barebone and not impressive the tip envelop for maid service was laughable room service would cost you an arm and a leg their valet parking was a joke(yes the parking was horrendous!) and yes i really did feel unsafe there when the sun went down. i should have seen this coming when i took the shuttle the hotel offered from the airport and the driver asked why i was punishing myself by staying at the hotel! he was the one who clued me in about there being no ac or fans of any kind. yes we roasted! i was with a group of ladies and when some saw what was supposed to be our hotel they checked out right then and there and found a more suitable place. anyways the plus side was that the shuttle from the airport to the hotel was reasonably priced at $- the staff was exceptionally nice right next to the beach and yes it had a artsy-funky atmosphere. the lounge area was very amusing with the pool table piece from the berlin wall vending machines the maybe broken community refrig(didnt look like it was functioning) the jukebox that sporadic played music the internet that costed you ten cents per minute to be online and especially the restrooms there that most people couldnt tell unless looking carefully which was for males and females that have toilets that you look for a lever to flush and instead you eventually figure out that you have to pull the knob that is located on top! way too funny! the atmosphere is definitely for artists who play music which you can hear outside your window and sell their crafts along the beach walk! it was nice to be serenaded! across the street there was a cute corner market a mysterious abandoned looking building(that we figured out was a movie theatre of some sort) and a ritzy restaurant. i would not recommend staying at the hotel but am planning on visiting the hotel and area on a visit to ca this summer just to say hi. basically good for people not looking for lots of frill and comfort. actually i did notice lots of people from different nationalities came and went there so i would say this place is more for those who are traveling through on a tight budget.',not_happy
id34612,' hotel is clean comfortable and has great service. there was - of us in a double room and we had more than enough space for our mountains of luggage! the hotel was a short cab ride away from the horizon centre and a short walk to the white house. in fact we could walk the entire city central and it was a short stroll home. the staff were super friendly and helpful. they accommodated our early morning departure and helped us book our transport to the airport. would most definitely stay there again.',happy
id34613,' hotel is new with modern look. room was large with small refrigerator. bathroom has sink with granite counter tops and standup shower. there is a pool and hot tub outside and an outdoor courtyard with fireplace. gym is nice with treadmills bikes ellipiticals and free weights. i had limited interaction with staff but they seemed nice. some roadwork going on outside the hotel and the road the hotel is located was hectic and busy. hotel is right off of i---. it meets the standards i would expect for a courtyard marriott.',happy
id34614,' weve stayed at the beacon on three occasions and well keep coming back. it has large spacious well maintained rooms with kitchenettes - at a great price. the location is perfect - about a thirty minute walk from times square and near restaurants shopping and the theatre.',happy
id34615,' spent a night at the time first week of november. clean compact and convenient were my first impressions. yes i did get a kick out of the fact that the room is lit and the music playing when you first enter you room. modern decor a good collection of nyc literature and yes very typically compact new york hotel rooms. a block removed from time square the hotel is with reach of everything. after a long business trip i was grateful for a inner room and actually got an unprecedented - hours of sleep a block from time square!',happy
id34616,' stayed at the hampton for my husbands birthday week of roger waters show and rented a jacuzzi suite. it was fantastic! clean room jacuzzi was great staff outstanding they have complementary hours doeuvres in the evening and breakfast in the morning. parking may be the only negative as it is a little confusing... but that is so minor the stay was great!',happy
id34617,' hotel is very well locate for tourists. easy access in and out of town to major attractions plenty of restaurants and bars to choose from locally and gaslamp is relatively quiet for a large city. be careful with parking (valet) $-- per night. i found a multi-storey car park - block down and across the road that was only $-. overall though good hotel.',happy
id34618,' we stayed for a week at hotel palomar in part because we tend to like kimpton hotels. we booked an executive king room for our stay. the room was very spacious and quiet. the only problem was we couldnt get the a-c to cool below -- degrees at night. much too warm for us especially when we were setting the control to -- degrees. management tried twice to fix the problem and after three nights offered to move us to another room. well these folks really stepped up to the plate because they moved us to one of their king spa rooms. as big as our original room was this was even larger with a sofa chari and coffee table. in addition there is a large two-person jacuzzi tub in the bathroom. pretty nice after a long day of touring dc. i have to say they really handled the situation well. only one complaint and that is directed to whomever designed the soundproofing in the rooms. while the room was generally very quiet it was not so when our upstairs neighbors decided to use their jacuzzi tub for about an hour at -:-- a.m. my question is...dont hotel designers test these things before opening. it was disturbing enough but if id been paying the $---+ for that particular room id have been really upset at the noise.',happy
id34619,' this hotel was very nice and was conveniently located in the middle of the city. the beds were really cozy and the staff was very friendly. however this hotel was very expensive. i paid about $--- dollars for two nights and i even got the cheapest room. this hotel was situated right next to the st. regis. the view was very nice. i could see all the way to fisherman is wharf. i would recommend this hotel if you can find it for a little cheaper. i also recommend that you get a starwood preferred guest account. you get points for all the starwood hotels that you stay at. if you have enough points you could get a free night.',happy
id34620,' found this hotel by reading trip advisor ratings and comments and thank you thank you thank you to everyone that gave this place a -. i totally agree- it is completely lovely...very warm inviting friendly beautiful immaculate and delicious continental (plus) breakfast and very nice evening wine and cheese. the only minor potential problem was the parking...it was in the back of my mind at certain times...but the door man seemed to know just when the meter maid was coming! cannot wait to return and would not imagine staying elsewhere.',happy
id34621,' my husband & i stayed here for - nights while he was attending a conference in may. our room was on the -th floor with a view of the river. the view would have been excellent except for the moisture in the windows which blurred the view. it was a nice room but not a - star room. i would give it - --- stars. the bed was very comfortable & we did get a king room (which my husband had requested). also good fluffy pillows. however our bathroom seemed old. the lighting was very dim - not good for shaving or putting on makeup. i stopped by the front desk & mentioned it to the girl on duty. she was very pleasant & confirmed that a number of people had complained about the lights. we liked its location & were able to walk to many places like the art institute of chicago millenium park the magnificent mile etc. the one evening when my husband had a business dinner i walked to the oriental theatre by myself to see wicked which id highly recommend. we used the concierge services - times & received good service. the concierge desks are setup like podiums close to the main check-in area.',happy
id34622,' the worthington is located perfectly for anyone desiring to be directly in the center of the ft worth nightime scene. however for approx. $--- per night (weekend rate package) the service and condition of the hotel leaves something to be desired. the mezzanine lounge area couches are in need of replacement. coffee tables had pieces missing. the brunch service left much to be desired: we sat at our table for -- minutes before being offered coffe. then when the waitress did come by the carafe was empty. as we returned from the buffet at least ten minutes due to the line the coffee had still not been served. the buffet was delicious and well displayed. in short a -- minute brunch with one -- ounce cup of coffee provided. only after i left my seat to obtain a thermos for my wife our neighboring table who were suffering through it all as well did the hostess offer to serve us. this hotel does not compare with other upscale establishments such as the westin anatole etc. i doubt if i will stay there in the future. a disappointing anniversary weekend.',not_happy
id34623,' this hotel is not fancy but it was clean had a deli attached to it and was located a block off of times square. it was an easy walk to shopping tour busses and the theatre.',not_happy
id34624,' an excellent hotel close to time square but and theatres but far away not suffer any noise. the hotel room was clean and comfortable nice bose sound system and flat screen tv. bathroom very clean with a separate large shower cubicle. hotel staff very approachable nd concierge excellent. just one warning do not use hotel room phone for international calls even if you dial and dont actually connect the hotel charge you $-- dollars per attempt! otherthan that the is hotel suitable for all types the hotel appears to do a lot of corporate functions and on occasions the foyer was very busy with business types and a there was a lack of seating but in the bigger picture thats nothing really. i recommend this hotel for its location and quality.',happy
id34625,' when i first walked into the lobby it was dark and old. the carpets were old the style was old the reception area unassuming and nondescript. then i found out that it was a landmark building built over --- years ago. so what do you get with a landmark building. the rooms were huge by any metro standard. the room is ceilings were high. the place is built like a fortress and you dont hear anything above you. i love that. the hotel is not in the downtown area about a mile south from all the action but only a --- mile south of the inst. of fine arts. there is a nice tapas style restaurant on site. service is a bit rushed but food was better than most hotel restaurants. i didnt try the room service. there is a small starbucks on site. there is a breakfast place - blocks further south (yolks).',happy
id34626,' this is a fairly nice property...i just think we picked a bad time to visit. we got this room on hotwire at a competitive price...so no complaints there. the hotel is conveniently located about - minutes from the airport which is a nice feature. after a long day of flying...we arrived at the hotel around ---- pm. one would think this is a somewhat quiet and worry-free time to check into a room. nothing could have been further from the truth on this occasion.i went in the hotel to check in and there was a line of three other folks. not bad...problem was the line was not moving. i was told there was an issue with the computer system...wanting to check people into rooms that were already occupied. not good...but just a minor problem that could be easily remedied by human interactions. well that wasnt exactly what transpired...because even the human element was failing. long story short...i had to wait at least another hour before being sent to a room. meanwhile the kids were very tired...it was ----am after all. finally we were sent to a room...but alas our problem wasnt over because the room was being cleaned by housekeeping...and they just started. well i wasnt about to wait another -- minutes...so i called the front desk and they sent us to another room...where we were forced to wait another ---- minutes so somebody could give us new keys. by this time it was after ---am...and to say the kids were well past tired would be understated. on a good note at least the hotel compensated us by offering free parking (which is good since it will run you ~$-- per night). we were also offered free wi-fi access...but unfortunately this didnt work. that was ok since we were too tired to enjoy much web surfing anyway. another positive is the fitness facilities were top notch. easily the best fitness equipment i have ever utilized in any hotel. on par with equipment found in my local gym. overall this is a very nice looking facility and well worth the hotwire price. think we just caught them on a bad night...or so i would like to believe. strangely the only other time i stayed in this hotel (several years previous) was the only time i have been evacuated from a property due to a fire alarm...at -am in the morning. so maybe this hotel just has it out for me. :)',not_happy
id34627,' i stayed at the drake with my husband for a get-away in december. this was our second visit the drake and we were not disappointed. when we checked-in they said welcome back. let me say up front we a hilton gold members and each time we were upgarded to a large room (might be a junior suite) on the executive floor which might color my review. the room was lovely and elegant -- crown molding rich fabrics a sofa and chairs bathrobe and slippers and about every amenity you can think of in the bathroom. the heating was a tad bit noisy. the bed oh the bed. i usually look forward to my own bed after a hotel stay but the drake beds are truly heavenly at least for me. i slept so well! overall the room and lighting were just sooo comfortable just visiting for a second time felt like home. the staff were all gracious and in the morning at the executive lounge the hotel manager came by to see how we enjoyed our stay. when we were checking out as our parking was being validated he came by again to make sure we werent delayed. great service. the executive lounge has an absoutely wonderful view of oak st. beach and lake michigan. it is a great place to unwind for appetizers and drinks. after dinner we we there again for a nightcap. lovely furniture and muted lighting. the food was of high quality (salmon good cheeses fruit & veggies) and the service was great. the only drawback if you need a pool there is none. we will be back for another get-away.',happy
id34628,' from the moment we stepped out of our car we were greeeted by pleasant friendly staff. we arrived way earlier than the regular check in. no problem there was room availableand in not time we were in our suite.. the front counter staff valet parking and breakfast room staff counld not have been more pleasant and accomodatingl. howeer if you want info on the surrounding area and in fact all of san diego it is better to ask the front desk staff as the valets didnt seem to know but then that isnt their area of expertise. any time we came back to the hotel we were greeted with welcome back from the valets-doormen. anytime we left the hotel we were told have a good day we were certainly made to feel welcomed. the one bedroom was just great not too big nor too small and it had everything that we wanted. the full fridge and well equipped kitchen was great as we had a soon to be two year old who need sustance at any hour. the kid size bed was totally comfortable! gaslamp area has so many bars and restaurants not exactly a family place to be but there were parks were nearby and the martin luther walkway approximately two blocks away was a great place for a walk with our little one. the old town trolley tour was fabulous though a bit pricey but the guide sure knew his stuff and you saw quite a bit and learned alot about san diego. all in all we had wonderful time at the hotel and in the city. we would return again!',happy
id34629,' great location for the traveller who wishes to have home comforts not too close to the busy west side of --th street...but within a safe -- min stroll. around the back of the hotel is a supermarket numerous chain an family-run takeways and just five mins walk to a cvs pharmacy. staff were very helpful and the laundry was great facility to have on site. wifi worked well too.',happy
id34630,' we stayed for - nights in september and were very disappointed. the room was an adequate size but the bathroom cramped and with a chipped bath and basin. i was surprised not to find tea making facilities and internet connectivity which seem basic amenities to me especially for $--- per night. when i rang to ask about the tea making (thinking it was an omission) the staff were terse and unhelpful. i would strongly recommend just - night to experience the art deco glamour of the public rooms and then move to a more comfortable and friendly hotel. alternatively just go for tea and save a lot of money !! p.s. i gave reception my feedback form - no response so i used their website to complain again - no response. get the feeling they dont care..',not_happy
id34631,' stayed in the waldorf for a special birthday and having come from the bellagio in vegas expected it to be equally wow (but in a different way!) - was sadly disappointed. while the reception area of the hotel is magnificent in all it is art deco style - the rooms (especially for the price you pay)were sadly lacking - small dingy and in dire need of updating - it is long gone past decaying grandeur. within -- hours of being their we had the need of - engineers (air conditioner and electrics) and when we arrived at midnight they conveniently forgot to tell us there would be no water until -.-- am (no shower no hand basin no toilet!). ive stayed in - star accommodation in manhattan that was better. however you couldnt fault the staff who were very helpful and friendly. i stayed in the le parker meridian last time i was in ny (march ----) and although it is a completely different style of hotel - is far better value for money.',not_happy
id34632,' a group of girl friends and i planned a weekend in philadelphia. the hotel reseravation department went over and above to accommodate our many changing request. the hotel is in a great location for shopping and dining. everyone has very helpful. breakfast was very good. the rooms where large and had a great bathroom. the only issue i had was with the beds. the mattress was very old and the pillows where for the birds. they where little flat square pillows i was looking for a nice queen pillow. besides that the sheet where great. some of my friends thought it was a little weird that there was no top sheet just a duvet. i think that is european. after all the sofitel is very french.',happy
id34633,' la cantera is everything youd expect from a westin resort property. amazing pool! great restaurants. very nice health club and spa. this resort is very close to six flags several very nice golf courses and excellent shopping. there are also a wide variety of restaurants very close by (drive not walk) if you dont want to stay at the hotel. if youre wanting to do the river walk or the san antonio night life in general this is pretty far out (about a -- min drive). a rental car is a must for this hotel. if you havent done it before take the time to visit all the missions. it is an easy drive very well marked and theyre all in a line so youre not zig-zagging all over town. theyre also connected by a bike path so if you want you can explore the missions on two wheels. from one end to the other is about -- miles (one way) if you go all the way to the alamo (which is right downtown...it was listed on this site as being at --- s alamo...it is not just fyi).',happy
id34634,' stayed over for a weekend at the liberty hotel. picked it because of starwoods points and location near a wedding we were going to. i knew that the hotel had a busy nightlife and when we pulled up at -- pm on friday night and found the hotel hopping i was was worried i had made a mistake bringing my two small children in tow. not at all! the liberty hotel does a great job combining its appeal as a fun place to party with a luxurious and friendly place to stay for families. the doormen helped us with all of our luggage - cribs were in the room as i requested them and the hotel was quiet too. our two rooms were clean and have lots of luxury amenities in them. in the morning the lobby was pristine and you would never know what had been going on the night before. we loved the gorgeous renovation history of the hotel and the food in the restaurant clink was great too. the location across from shops of beacon hill and the charles mgh train station made it easy for us to get all over the city and our young kids loved riding the subway to our various destination. the hotel really offers someone for everyone - families should not be worried about staying here but i also think it would be an awesome place to stay on a weekend getaway with your partner or if you were single and looking for a fun nightlife experience.',happy
id34635,' the blue moon hotel is a quaint hotel in a great location. it is close to chinatown little italy and a resonalbe cab fare to time square. we had some difficulty with the air conditioning but the kindness caring and respect received from the manager and staff was overwhelming. they fixed the problem but continued to check that we were okay. their advice was always available and they tried hard to please the customer. it was a breath of fresh air to have personable care in new york city.',happy
id34636,' we stayed for - nights at the start of our trip and found it a great base to explore san fran. lots of great restaurants nearby and loads to do shops on the doorstep the perfect start off location. we had a corner room on the --th floor with views to the bay and great service. we had some great breakfasts at mels dinner round the corner and a great dinner on our first night at annabelles bistro again a - minute walk great local food beautiful restaurant and fab service. we also went to credo for dinner and that was about a ----- minute walk into the financial district great food again would def go back!',happy
id34637,' this new hotel is a phenomenal choice for leisure and business travelers. i had the best food ive ever had during a business conference. our suite a parlor suite located on the --th floor was the best hotel room ive seen in a very long time. the suite was well-appointed clean and neat. the bed bathroom toiletries television sound system wave machine -- all were fantastic! i did not hear any noise from the amphitheater or shops across the street. staff were very friendly and helpful and the bellman remembered our names! i generally avoid downtown hotels but this hotel was well worth the effort it takes to get there. all of the green features included in this hotel are a great addition to the usual ritz luxury. dont forget the fabulous pool and spa included for guests of the hotel.',happy
id34638,' i am bias... i am a hhonors diamond member... so i am bias... the hotel is a bit rundown. the room decor looked tired. seems the same as the last time i went to nyc (before ---). it was walking distance to wall street and next to century --. wow! commuting to newark was easy via path. i get upgraded to junior suite but overlooking at the --- site. the bed and pillow was great! breakfast was disappointed. our flight back to london was -pm. so we checked out and left our luggage with the bells. however instead of putting our luggage securely in the locker room it was just left out in the hotel lobby for - hours!!!! luckily they were not stolen. trust me if we were not rushing for the flight i would have made a big complaint on that. disappointed on the service!',not_happy
id34639,' spent a long weekend at the courtyard inner harbor enjoying the harbor activities. the hotel location was great central to inner harbor to the west fells point to the east and little italy to the north. didnt need the car for - days because everything was easily within walking distance. the hotel was very clean and well kept. the staff was excellent. secure parking was right next door very convenient. very good weekend at the harbor. would definitely stay again.',happy
id34640,' we spent - nights at the washington square from july -- to --. we had a renovated room with - double beds for myself and - teen girls. contrary to what we expected we didnt find the room too small at all. after all we didnt go to new york to stay in our room! the teens appreciated the location near nyu as it gave way to a younger crowd in the evenings. there are alot of wonderful little shops nearby and a wide variety of restaurants and bars. it is a great neighborhood to relax in after a long day of sightseeing or shopping. the subway is about a - minute walk from the front door of the hotel although if you are up to it you can walk to times square (we did it our first night there). staff were helpful rooms were kept clean and the included breakfast came in handy to get us out the door and start the day as quickly as possible. i would not hesitate to recommend this hotel and hope to return soon.',happy
id34641,' mostly positive two-night stay at the fairmont. great downtown location was within easy walking distance to the west end. particularly enjoyed the bouncy carpet and great bed. common areas nice but did not visit the in-lobby bar or restaurant. efficient elevators. quick response and follow-up when my tv had audio but no video. nice bath products. $-.-- bottled water in room was a joke. missed a bath fan-my pet peeve. also searched on site and adjoining local area for local newspaper but none to be found. concierge desk not staffed when i could have used it. did reach behind desk for area map. overall a pleasant stay.',happy
id34642,' prescott is a lovely hotel -- wonderfully decorated attentive staff well-appointed rooms. the small lobby is great with its fireplace and seating areas. location is great and close walking distance for union square restaurants and shopping or a fun cable car ride to nob hill or fisherman is wharf. a friend and i easily caught a cab to the north side for a down home italian meal. as a solo female business traveler i felt very safe and enjoyed my surroundings. the main problems i encountered had to do with the fact that this is an older building (that has been beautifully refurbished). first my room had that musty smell that older properties around the world seem to have. it was pretty strong and distracting. it is unfortunate since the furnishings and finishes in my room were so pretty. i did not notice the musty smell in the lobby area or the hallways. second i could not get consistent wireless or cell phone service in my room a real problem since i was in san francisco for business. i overheard one of the front desk people tell a guest that because it is an older building the walls are very thick making cell phone service and wireless spotty. it actually was very frustrating for me because i was not able to do the work i needed to do. i went down to the lobby seating area to make my cell phone calls and got fine cell phone service there (i almost never have trouble getting cell service). third the water pressure was very low in my shower. i tried adjusting it but no change. i took a shower under a trickle of water. when i informed the front desk as i was checking out so they could address the problem for the next guest the gentleman behind the desk insisted i must not have adjusted the shower head properly. i told him i tried but it still did not work and he once again insisted that the problem must have been my own. i was quite surprised that he didnt just apologize for my inconvenience and say hed have maintenance look at it. it made me leave on a bit of a sour note. although a very pretty hotel in many respects i would not stay here again because of the musty smell of my room and the slightly negative note the front desk staff left me with upon my departure.',not_happy
id34643,' excellent price and service. rooms are small but comfortable staff is excellent and facility is excellent also. only gripe would be no room service but thats all!',happy
id34644,' although they say they are tech savy it still needs some work. our check in wasnt so high tech we had someone at the front desk greet us right away when we arrived so the option for the check in kiosk was out of the question. our room was nice(very small) but we had one major problem with the t.v. most of the channels werent working and we wanted to use our new ipad on the t.v.. unfortunately for us that wasnt an option we had two techs come up and neither one of them knew how to fix the problems. it leaves a little something to be desired when the purpose of this hotel is suppose to be cutting edge for technophiles. the staff was very nice but really not helpful. one night at this hotel was plenty.',not_happy
id34645,' this is an excellent hotel! i have been traveling to fort worth mon-thurs for the last -+ years and have stayed in all of the major hotels downtown. i first stayed at the embassy about -.- years ago and have called it my home away from home since then. while several of the hotels in the downtown area are very nice there are a few things i think differentiate the embassy from all of them... first and foremost the staff is excellent. the front desk crew is always ready willing and to help with anything; always in a good mood and friendly. at the manager is reception tori ryan marco and pedro are always there to provide a great place to relax a bit after a long day (i strongly recommend sitting on the -th floor terrace on a nice day). the folks at the bistro are always great and smiling and provide a good start to the day in the morning or a quick snack in the evening. having been here for so long i have seen staff come and go and the above remains constant. the staff is always great! the hotel is always very clean and well maintained. from the rooms to the gym to the common areas everything is always well maintained and clean. i have stayed in many hotels with my career and have not seen many that take such good care of the property. personally i generally stay on the -th floor and my room is always perfect. the rooms are very quiet and spacious. i prefer to not work in the same room i sleep in (i know weird but makes it easy to seperate) and having a seperate living room and bedroom is a huge plus for me. also the bedroom is very quiet as there is no door to the hallway. the location to everything downtown is also perfect. it is right in the middle. as i have been at this hotel for a while i am also very impressed with the service to long term patrons. they store my bags for me over the weekend and ensure they are in my room upon checkin know the rooms i like and make sure i am in one of them usually the same room week after week and are extremely accomodating to sudden changes in travel plans. i strongly recommend this hotel to anyone coming for one night a week long visit for business or pleasure or for an extended stay.',happy
id34646,' the lafayette is in a random location not close to downtown or most attractions. the website claims it is in the hillcrest neighborhood but it is really pretty far east of that. it is not unsafe just boring. the hotel looks like it used to be a nice place but has not been well-maintained at all. there was a loud electrical buzz in my room b-c too many appliances were plugged into not enough outlets. this was scary and annoying. there was no hot water. the hotel staff was nice enough to move us to a different room and actually upgraded us to the presidential jaccuzi suite. that was spacious (two bathrooms bedroom living room) but the jacuzzi was not clean enough to use. furthermore it was in an annex and we had to walk thru a parking lot to get b-n the room and the rest of the hotel. also the internet in the room did not work (although we could pick it up in the lobby). we didnt mind that much b-c we werent paying extra for the better room but i dont think itd be worth the actual price. the hotel is convenient in offering free parking & complimentary breakfast (incluidng make-your-own waffles). it is an okay place to stay but feels very budget and sort of run-down.',not_happy
id34647,' the family and i stayed at this hotel to see the new year is eve fireworks over boston harbor. unfortunately the fireworks were cancelled! obviously that wasnt the hotel is fault. the hotel has an amazing view of downtown boston--if you book a room with a harbor view. otherwise you are overlooking the parking lot and the airport. the hotel itself is pretty standard hyatt (the decor etc.). the hotel is relatively new so you dont have to worry about ending up a hotel that had a renovation that was no more than new paint and carpets yet. i mention this because parts of the hotel (mainly around the conference-reception rooms) are pretty beat up. the hotel has an awesome gym (with a great view of boston) and a nice pool (it is really designed for doing laps). getting to and from the hotel by car is relatively easy but they kill you on parking fees. expect to pay in excess of $-- dollars to park your car--as a guest! they have a shuttle from the airport that is convenient and that i believe is free (unlike in europe). getting to downtown boston is easy by car but dont rely on a gps to get you there. you have to go through a tunnel so youll lose your gps signal and come out of the tunnel with your gps effectively useless when you need it most. we took the water taxi to downtown boston from the transportation center right next to the hotel (very convenient). the hotel room service food was excellent (and ive stayed at other high-end hotels that had crappy room service food) and the staff that brought the food were all excellent as well. the bell staff on the other hand were not so good. the older more experienced bell staff were very professional. the younger bell staff were not very professional. the best example i can give is the young bellman yelling a question across the lobby to my wife--not what you expect at a hyatt.',happy
id34648,' spent a night here when i was stranded at lax overnight. renaissance hotels can be all over the place in terms of design and quality but this one is very good overall. hotel lobby is nice if a little dated and the rooms were very nice. phenomenally comfortable beds and as most other reviewers have noted the rooms are very well insulated from airport noise (and from other rooms). i slept great. the hallways are a bit tired and cheap looking - so the nice room was a pleasant surprise. too tired to eat elsewhere i had dinner in the bar. the meal was fine but horrendously overpriced for what it was. bartender showed little interest in me or the other - bar patrons. breakfast in the restaurant was excellent (great selection good quality) but very overpriced. $-- for a cold breakfast buffet? $-- for hot buffet? really? i expect pricier food at a renaissance but i thought this place was over the top for the quality. the concierge i worked with to coordinate getting to orange county was excellent. she was friendly knowledgeable and very efficient. i was most delighted with check-in and check-out. im a marriott rewards member and used to quick service but my check-in was completed in less than -- seconds (but still very friendly). id stay here again for the rooms alone and the (mostly) excellent service was a great bonus. if the food was a better value i would have been delighted.',happy
id34649,' we discovered this through positive reviews on trip advisor as it was not the first hotel the holiday company offered us. research pays off though as we couldnt fault our stay here. the rooms are very spacious with some retro red accents but not overwhelming its nice to stay somewhere with a distinctive identity. the bathroom is well supplied with toiletries and towels and there is some fun stuff in the mini bar. noise was not a problem but we were at the back of the hotel it may be different overlooking the front however. the area is very safe and there are lots of bars and restaurants nearby and at dupont circle. the white house is only -- minutes walk away and you are the right side of town to exit for dulles. the continental breakfast was very tasty and plentiful pastries baked goods and cereals plus coffee tea and juice and the server was helpful and efficient. the staff were great and helped us end our holiday on a relaxing note byt letting us have a late checkout while waiting for our transfer.',happy
id34650,' i can honestly say this is the best hotel i have stayed in. the staff are very friendly and cant do enough for you highly recommend this hotel if your are visiting dc.it also in an ideal location for visiting all the main tourist attractions .my family and i visited the east coast dc boston and new york and this hotel was by far the best quality and value for money we stayed in .',happy
id34651,' we booked our room via priceline and we were pleasantly surprised by how central the location was it is literally two blocks from georgetown. we also upgraded to a suite for a reasonable upcharge. our room was decent enough but looked and felt a little dated. the biggest problem came when the hot water quit working for roughly -- hours on a friday. this was a minor inconvenience for our family but would have been much worse if we had been travelling on business. i will give them credit as they comped us our bar tab and nice breakfast for our trouble roughly $--- value.',not_happy
id34652,' i stayed at the radisson blue aqua hotel in chicago for - nights. as i walked into my room i was pleasantly surprised at the comfortable color scheme and the richness in decor. i felt like royalty. the rooms are not only comfortable but functionable for a business traveler or for a family on vacation. i wished i had their bathroom in my house!! the staff was very attentive to my needs making some great suggestions from what to eat where to eat and how to get there. they are friendly and approachable ready and willing to assist with any situation. the hotel itself is chic and hip..unlike anything i have seen before. staying at the radisson blu during my time in chicago made it even more special b-c of the great impression they made. i will definitely be back and maybe this time i will bring the family!! thank you so much for a memorable stay!!! sincerely a very and spoiled guest',happy
id34653,' memories. in the -- is we used to play tennis at the rooftop club then go around the corner to reward our exercise with a feast at palm too. we often would recommend the hotel to friends and relatives visiting as it was always reasonable and comfortable with a hint of class. while searching for a room at the last minute the hotel came up with a decent rate. just the hotel name made me smile. i decided to try it out. it did not disappoint. the staff was quite helpful and friendly. the rooms are nice but the carpet in my room had one massive stain. the view was perfect. the location might seem a bit out in left field but it actually is not too bad. bottom line i would stay there again.',not_happy
id34654,' we stayed one night in the beach house room. it was very nice in a different and whimsical way. beach motif murals throughout and really roomy. the bathroom is enormous with a very nice jacuzzi tub. it was clean and comfy. the bed was really lovely...felt like sleeping on a cloud. it is a short walk over to the zoo which was the reason for our visit and not to be missed. i think it must be one of the finest zoos in the world. will definitely go back to stay again and see more of balboa park! the people were very helpful and made it one of our more memorable anniversaries! thanks balboa park inn!',happy
id34655,' loved the position quality of service and staff. outside eating and drinks area is amazing. everything was perfect we could not fault it. special thanks to germaine the concierge who was incredibly helpful professional and recommended the most wonderful places an absolute pleasure to deal with. niabaka from the restaurant is a charming lady and took such good care of us. cleaning service staff even setup a extra hanging rail for our clothes without asking.',happy
id34656,' my wife and i stayed here during our stay in nyc for - days from late june-early july. fantastic old hotel right in the hub and literally -- yards from times square-broadway etc but step inside and youre away from it all. deluxe queen rooms maybe a tad cozy but very clean and the beds are super comfy. the second floor lounge is a great place to chill and enjoy a beverege or - and there is even a smallish central outdoor area off this if youre a smoker. try tony is spaghetti joint right next door for the biggest serves in town a $-- pasta dish will fill - adults easily and their pitchers of sangria are senstaional! we found the casablanca on trip advisor and so glad we did - very friendly and helpful staff and a great hotel all round. wouldnt stay anywhere else if were in nyc again.',happy
id34657,' my daughter and i had a night to spend in san francisco and were so that we chose this hotel. the location near union square is great--we could walk everywhere we wanted to from there. the hotel itself was absolutely charming--none of the modern sterility of so many hotels. we would have liked to spend more time in our room but the city called to us. everyone was friendly and helpful.',happy
id34658,' now let me first say that i stayed there during hurricane irene so some of their staffing problems could have been (and probably were) caused by the fact that the hotel was pretty full and the staff couldnt get there. that said the staff didnt seem eager to get customers into their rooms or checked out too quickly. i stood in line for -- minutes while one staffer counted out money to a befuddled european tourist and the other was giving detailed directions on what to do and where to go in ny. all i wanted to do was check out! the internet was non-existent the restaurant expensive and not very good with long waits and uncomfortable seats that resembled cafeteria-style buffet service. despite this they were nice enough to include suggested tips of -- -- and --%. --% for a guy who brings you a drink while you have to get your own food? the room was nearly as small as the bed. the toilet so small it was hard to sit down. i felt like a giant in this place. everything was dark with little seating in the lobby. the bar was a nightmare with tourists cutting the line and drinks that were priced at obscene levels. -$ for a heineken. i will say the staff was friendly if not very helpful or knowledgeable the room was clean (although because of the hotel not made up on the -nd day). the bed was stiff cheap and uncomfortable but the pillows were feathered and fantastic. i would recommend staying elsewhere while in nyc. there are much better places.',not_happy
id34659,' my husband and i live in the seattle area and we thought it would be fun to spend a night on the town and not have to drive home afterwards. we chose the alexis because of its reputation-good enough for the sultan of brunei-and because of its proximity to pike place market. we found our room to be large but rather empty and stark. being somewhat cavernous we found as we were trying to go to sleep that every noise from the hallway echoed loudly in the room. we heard constant noise from the elevator traffic just outside our door as well as every knock on every door . we thought that by - a.m. the noise from the street below and the hotel guests would subside but we were wrong. the alexis seems to be quite the party hotel on saturday night. finally at - a.m. we gave up all hope of getting any sleep when the man in the room next to ours got into a fight with his partner. we called the front desk and informed them that we were checking out and going home so that we might still get a few hours of sleep. we were appreciative that we were not charged for our stay however we were mostly disappointed that no one from the hotel management staff followed up with us the next day or ever. after serveral weeks i logged on to my kimpton in touch loyalty program and sent an email to their corporate office explaining our poor experience. would you belive that we still havent gotten a response! kimpton cares - what a joke. we will probably continue to boycott all kimpton hotels for the rest of our lives!',not_happy
id34660,' i was looking to stay around close to the airport and did not want to spend > ----day...this was one of the few options i had... the staff is very professional and polite...the restaurants in the hotel are good.. ambiance is just about ok especially the rooms look quite old.... they have a free shuttle to airport running round the clock..... overall my stay was pleasant and i did not have any problems.. would probably stay again.....',not_happy
id34661,' just completed a three night stay at affinia -- with my wife and two teenage sons (ages -- and --) and would definitely recommend. everyone we dealt with from the hotel staff including front desk housekeeping concierge doorman etc. were extremely friendly and helpful. any request we made (extra pillows towels etc) was handled very promptly and positively. we chose a junior suite with two queen beds with a separate living area with sofa sleeper and were amazed at the size of the room when we walked in. there was more than enough space for us all to spread out during the limited time we spent in the room. the beds were comfortable bathroom was adequate size with a great shower and the kitchen was handy. my wife is very picky about hotel cleanliness and this met her high standards. nice big flat screen tvs in both rooms for late night or early morning viewing. im an early riser and particularly enjoyed the second floor lounge area in the mornings for free coffee newspaper and wireless internet while letting the family sleep in a little. i do recommend skipping the continental breakfast and taking the short half block walk to either ess-a-bagel or the ny luncheonette for a great breakfast. the hotel location was great and in easy walking distance of -th ave shopping rockefeller center grand central terminal central park and times square. subway access was very convenient and easy. to be complete and add balance our only concern with the hotel was with traffic noise but it really didnt bother any of us substantially. all in all affinia -- exceeded our expecations in every way and we would definitely stay again.',happy
id34662,' the outside is a standard motel. the rooms were clean but needed some major updating. the couple at the front desk (i assume are the owners or care takers) were very nice very helpful and a welcome site when we needed help. the bus system runs in every direction within - blocks of the hotel so you can get anywhere. i would consider staying here again.',happy
id34663,' hey everyone at the palmer house i stayed at your location on the --th of july for one night for a small anniversary getaway with my girlfriend i am a hilton employee and i feel like it takes a special hotel to make me go wow.. but let me tell you in previous stays as an employee i feel like staff has treated me as someone not so important.. but the little things that you guys did made the stay worthwhile.. i enjoyed your location and given the oppurtunity i would do it again',happy
id34664,' i stayed at the omni for - nights on business. all the staff was very friendly and responsive. being an omni select guest member i was checked in in no time at all. too bad i then had to wait forever for the elevator to get to my room. this was the story the whole time. you had to plan ahead ----- min to wait for the elevator which made attending a conference a bit annoying. i too took the service elevator once which helped. the room was nicer than i expected after reading all of the reviews. mine overlooked the city was spacious and the bed was comfortable. the work desk was kind of small especially if you order room service too. the wireless internet worked well in my room. not so much in the lobby or meeting rooms. i used the business center to fax something. that went smoothly but i thought $--page was a bit much. i ordered room service and the food was great and came very quickly. the hot chocolate is super rich too which i didnt expect at all. i liked the bathroom toiletries they were a decent quality and quantity. i especially appreciated the recycled type packaging on the soap. the hair dryer was pathetic though! the bathroom was clean and i had plenty of towels though they were a bit scratchy. the hotel is in a convenient location. you can walk to restaurants and places of interest. i know the area fairly well so i didnt use the concierge services but then again nobody was ever at the desk. overall i got a good rate (---night govt) and i thought it was on par for that rate. not super nice but i also dont think of omni as luxury either just nicer than average.',not_happy
id34665,' my bum being grabbed whilst holding my boyfriends hand on the way out of this overpriced and rude bar sums up the cool crowd that gathers here. the view is nice. the crowd and bar staff ruin anything nice about it. unless you tip the staff every single time you buy a drink...the will throw that drink at you and make it vile. dont come here. staying here is ok. but as a hotel customers you mean nothing to the staff. unless you like fakeness rudeness and unessesery expensive service. but maybe that is la!',not_happy
id34666,' i booked our stay through hotwire and was excited to find that wed be spending - nights in this beautiful hotel. id read through the many positive reviews for the serrano - and was most impressed by j.p is personal responses to the majority of them. i emailed him to comment on that and also mentioned that it was a special trip for us (my wife and i is bday and first trip since we had our daughter -- months ago.) when we checked in there was a personal note from the staff wishing us birthday along with a bottle of wine for us and applesauce for our little girl - waiting in a beautiful suite on the --th floor. the view was lovely the room perfect for a little girl who loves to run around and the bed left us wishing we could take it home. every member of the staff were so friendly and no one even complained when we enjoyed the wine hour while our daughter made new friends with the other guests. it really made our trip fantastic. thanks everyone - well definitely be back.',happy
id34667,' we got a great deal on bookit.com to stay in this hotel on a friday and saturday on labor day weekend. after reading some of the reviews i was apprehensive about the hotel. i have to say that i was very pleasantly surprised. my husband and i live about - --- hours from sf and have stayed in many hotels in the downtown area. our room was a nice size. (weve stayed in many smaller rooms in sf for more money.) the closet was huge. the bathroom was a nice size and had a tub. yes there was some cracks and chips in the tile but it was clean and i didnt have any problem with it. the tv was an older tube model and there was a limited channel selection but i never stay in a hotel to watch the tv. the hotel parking was fine. yes you have to drive behind the hotel down a very short alley to get to it but there were employees there and i didnt think it was scary at all. parking did cost more than what bookit led me to believe but the rate was so cheap that i cant complain about it. parking at all the hotels in downtown sf is pricey. we ate dinner at the market grill the first night and it was very good. i didnt see any of the complaints that other people complained about. we waited about - mins to check in and didnt wait at all to check out. there are homeless people on market street but they didnt bother us and we didnt bother them. we walked to everywhere we wanted to go (shopping at union square farmers market at the ferry building at&t park for a game) no place took longer than -- mins to walk and the bart station and cable cars are close if you want to use them. we had a great time.',happy
id34668,' sara at the front desk went above and beyond. when i called to find out how often the van ran she knew my crew desk had not scheduled a room. she knew she had already checked in all her fa is for the night. she took my name and file number called my crew desk and had a room waiting for me when i arrived. she was extremely pleasant on the phone and in person. she helped make my bad day better. she is a star in my book. thanks!!!',happy
id34669,' we stayed at this hotel for - nights. the location was good being slightly off the busy touristy area - yet close enough to walk. we appreciated being close to times square and central park but being able to escape the noise and traffic. our room was a king suite and although the size was decent for nyc standards the room was very dark and impractical. our room had windows on each side in the living room and in the bedroom. neither had any view nor let any light in. i understand that this is nyc as the manager stated in previous responses and the area is very densely populated but there are many other hotels in the same price category that are taller and do offer some light and views. perhaps you can request a higher floor or pay even more than we already did but the overall darkness in the room made for a very depressing atmosphere. also despite being designed by a famous designer some practical things were overlooked: proper lighting a normal sized clock and a reasonable desk-workspace to get work done if there on business. we found to staff to be hit or miss in terms of customer service. on the positive side when checking in they were helpful and attentive and offered to help with bags. on the negative side however either they were completely in your face trying to make small talk about the weather as you walk in toward the elevator or caught up in their own conversations with each other and not paying attention to guests coming or going. the positive aspects of the hotel were the gym which was great for a hotel gym the coffee available all day and the location. free breakfast may also be a perk for some. for us we didnt really take advantage of it other than a coffee as there were not many options available for us. since that is a personal diet issue we cannot fault the hotel. while breakfast is a perk with the amount being spent on the room at this hotel i wouldnt say this should be a selling point in your decision to stay at this hotel since you could get a similar breakfast at a nearby coffee shop or bagel place for under $--. another positive was the quality products in the bathroom and availability of umbrellas in every room. these items are not unique to this hotel in fact most offer the same but at least it was not overlooked. overall i would say that the hotel is fine. each traveller is different hence the variations in reviews - some good some bad. i wouldnt believe anyone who says this hotel is terrible - it is not. but at the same time know your own preferences and you could love this hotel. nothing would necessarily draw us back but at the same time nothing happened to make us say that we would never stay there again. i guess if there was a deal we would consider it. but for the price we would try other hotels in the area like the new setai which looks wonderful.',not_happy
id34670,' we stayed at the hyatt regency during a trip to chicago with friends and had no complaints at all. we got a good deal on it by booking through the unnamed hotel offered by expedia and we couldnt be happier with the result. the rooms were quite large and modern bathrooms were renovated and everything was very clean. the hotel is huge and busy! some people may not like this - if you prefer to be personally greeted everytime you enter the hotel this place is not for you - but we had no issues with it and we were able to assistance from the information desk when we needed it. it also offers a bar and several restaurants if you want to stay close to the hotel one night. the location is perfect for visiting chicago. it was very close to the magnificient mile boat cruises and millenium park. walking distance to navy pier as well and even the shedd aquarium and field museum if youre interested in a longer walk. stops for most of the train lines are also only a --- minute walk away. if you find that it is too long of a walk with your suitcases you can always just grab a cab for a few dollars to take you to close train-subway stop. overall we would definitely recommend this hotel!',happy
id34671,' stayed for two nights in a king club double room with a city view which we really enjoyed. the room was modern well furnished and spacious by city centre standards. the bathroom was excellent but we were puzzled by the opaque sliding window between it and the bedroom. even when closed it flooded the bedroom with light if the bathroom light was switched on during the night. we made use of the club lounge for breakfast each morning and were delighted with the choice and quality of what was on offer. we also popped in one rainy evening and had dessert and a glass of wine in comfortable surroundings. after we checked in at the hotel late in the afternoon we were hungry and decided to get a quick bite to eat at the downstairs bar - this proved to be less easy than we thought as the service was very poor. although we sat at the bar and it was not busy the staff were more concerned with chatting to each other and checking on their phones which did not make us feel good about the place so we did not return. all other staff we met during our stay were efficient and pleasant. this is a very good modern hotel in a good location and we thought it was good value for what we paid - particularly the use of the club lounge.',happy
id34672,' i prefer staying at westin hotels when i travel since they offer the most comfortable beds of any hotel chain. westin is offer consistent high quality service and accommodations. one of the nicest features of this particular westin is the location and the gym. the gym is not huge but very clean well organized and offers training services by sam - this is a welcome and great service for those trying to stay (or get) in shape while traveling.',happy
id34673,' after reading all the reviews of for the hotel on this website i had high expectations but unfortunately they were not met. the hotel is in a great location with the galleria mall just across the street but the hotel rooms are quite outdated and had extensive wear (dirty walls air conditioner vents carpet etc.). there are - marriotts in the area. this one has a better location but the other is in better shape overall. i travel a lot with business and it was always my understanding that the jw marriott is are a step above the regular marriott hotels but unfortunately it is not true here.',not_happy
id34674,' this place is so creepy! the linens are frail. the hotel was extremely noisy and it is located in a very dangerous area in town. i was moving across the country and crashed here. even as a place to sleep it was problematic. for example the tub clogged up and was up to my calves with water (even with a quick shower). the air conditioning gave me a soar throat. i believe that there was either mold in the room or it just was not clean. lastly there were definitely roaches. the small german type. i was too exhausted to leave and go to another hotel. i slept - hours and woke up to a cockroach on me and that was it. we left immediately and drove to el paso! do not stay at this horrible place! i still cannot believe i did!',not_happy
id34675,' i came to city for pride. i didnt have a big budget but i was on a selfish tear and traveled where i wanted this year(----.) the location is great really close to the bart station in the heart of union square. the staff was friendly and efficient. the room was cozy but clean and very comfortable. the shared facilities were very clean and taken care of. i slept well it was quiet until i heard the roar of motorcycles. central location was incredibly convenient to everything i wanted to do. fellow guests were very friendly as well. i wouldnt mind staying here every time. i mean a room is just a place to sleep. like vegas as long as it is clean i am . you will be too.',happy
id34676,' this hotel is in a great location for tourist is visiting nyc. the hotel is about - blocks from the subway stop and we were able to get around easily by making transfers to other stops if our line didnt go where we were headed. the hotel definitely needs a little attention. our room was dusty on the tops of doors and the wallpaper was coming off in the bathroom. the beds were very comfortable and the amenities in the room were nice. the front desk staff were very helpful. i booked this hotel through hotwire and received a ---.-- per night rate. we were very pleased with the hotel based on that rate. i wouldnt pay rack rate for this hotel based on it is star rating. i would stay there again if i could get the same or a little higher. couldnt ask for a better location',not_happy
id34677,' nice hotel that did the job . we had a one night layover in chicago and we stayed her. it is approx --mins walk from central shopping areas-nightlife areas. the hotel is nice and staff very friendly. there was a problem with out booking but we proceeded anyway to check in and staff acccommodated us. the conciege was very helpful and overall it was a good stay.',not_happy
id34678,' the sheets and blankets had stains on them.there was a serious stain in the tub and sink.the carpet was filthy and had several stains on it.the towels were like sandpaper.when laid in bed and looked up at the ceiling i saw a dirty hand print staring back at me.it looks like the rooms have been neglected for quit some time. avoid this place at all cost.',not_happy
id34679,' we took our -- yr old daughter to the w for one night as we were passing through nyc on an east coast college trip. we wanted to stay at our favorite (doubletree times square) but they didnt have any discounted rates available. we read the great reviews on here and booked the w. it is simply an amazing hotel. great location btw. could not have asked for more when spending a night seeing a broadway show. however be prepared. the hotel is very modern and between the water in the lower lobby the unconventional seating areas in the main lobby the hot pink neon lights everywhere and the techno music being played in the elevators it does give one the feeling that they are at an exclusive dance club rather than a luxury hotel. bathroom is one of the weirdest things i have ever seen. separated from the room by a sliding plastic type door. whole thing is like a giant plastic cube. our daughter just loved it - great view great ambiance (for a youngster like her) but hubby and i agreed were happier at the doubletree where it feels like home. major kudos to all of the staff at the w. they made our stay completely painless and very enjoyable. also - if you are concerned about security - elevators neat because they will only go to the room floor that your key is key-carded for. if you stay on the --nd floor youre going to the --nd floor. very good system to prevent just anyone from getting in the elevator and roaming the various floors.',happy
id34680,' yes it is a pricey place where to crash for the night when your flight is canceled or delayed but you have the convenience to be in the airport and for that you will pay. and the price is worth it when you have to wake up at -:--am in the morning to make the only flight available back home! our room was nice. do not expect a view here...it is either the parking lot or the airport runaways which could be a treat if you travel with kids. the restaurant andiamo was a bit of a joke...youd think it would be italian but it was not. actually the description said it is an italian fusion restaurant which usually means you take one cuisine and infuse it with flavors from other cuisines. at andiamo fusion literally means one dish from italy one from asia one from a steakhouse and some dishes i think they could be italians but they really arent. and the place is so loud! do not waste your money here or if you do noit have other options do room service. the food may be the same but at least you will not get the noise.',not_happy
id34681,' i am a hotelier my self by trade and i travel extensively throughout the country staying in varying hotels that may be branded or independent such as this hotel - i can tell you it was very discerning to learn that the hotel is doing work to improve the exterior of the hotel. are you kidding? forget the exterior - look at the interior of your hotel as well as all your guest impact areas such as your lobby and guestrooms. your missing the boat! most guests are not expecting a four star experince here just a quality stay with some value. there is no value whatsoever. not even a newspaper?! are you kidding? the air conditioner never worked in my room - two days at -- degrees! yes i informed the hotel engineer was nice and accomodating yet nothing was fixed. at checkout - i let them know about this issue and yet the agent did not even care nor even showed any kind of concern. are you kidding? nonetheless the bellstaff was cordial and most of the staff was very congenial. but overall - the hotel is not a value unless you just dont care about your lodging quality and want to save money. i can tell you it seems this hotel has no priority on quality and is relying on it is ambiquious art theme to market itself as a unique boutique. sorry - this is the type of hotel that gives boutiques as well as independents a very bad name. you can tell by their lack of investing time and money into high guest impact areas they just dont care. be smart - find a boutique that really knows what their doing as well as what they want to be. this hotel does not get it .',not_happy
id34682,' my husband and i just stayed here this past weekend and were thoroughly pleased with everything. the price we got the free parking the convenience to where we needed to go etc. we would definitely stay here again.',happy
id34683,' this hotel is in an ideal spot. times square is just round the corner however the hotel is not affcted by any noise. rooms and basic and maybe could do with bing modernised but for a short stay its ideal as its clean and cofortable. the breakast bar does some great cheap food and the resaurant is decent. the reception area is large and comfy and staff are friendly and welcoming. great location and ideal or short stays.',happy
id34684,' on business trips i often stay on big chains hotels. it is a way to prevent bad surprises. but on this travel to san francisco i decided to give this one a chance due to the reviews i read here. and it was actually a great experience: the room was okay the staff was helpfull and the location could not be better. will definitively stay on touchstone on the next times: way way better than hotel chains on the same price range',happy
id34685,' one of the best hotels i have ever stayed in!! what a staff! the help and service that we got was awsome! we got married in nyc during our stay and they assisted us with flowers cars and eveything else we asked for. very clean cool interiors nice breakfast and great location.',happy
id34686,' i travel alot. meaning i am in hotels a minimum of - - -- days a month sometimes -- days a month. i probably spend more a month on hotel cost than i do on my mortgage. so with this in mind i am a consumer who understands the workings of a good hotel. i know the industry standards so to speak and what to expect. i knew that the room would be small. it is a boutique style hotel small is standard in nyc. the room was a little bigger than i had expected but still small. the bathroom was larger than i expected ive been in ones that you actually had to out your knees into the shower stall to use it so this one was pleasantly accommodating for the price. the bed and pillows were actually incredibly comfortable and very comfortable to sleep in. i was disappointed that there was no desk no chair and no outlets to be used near the bed. in this day of cell phones an outlet near the bed is a mandatory item. the was no outlet near the sink making doing hair an obstacle as it was several feet away from the mirror. there was no bathmat so when you got out you had to be very careful to not slip on the floor with wet feet. no washcloths. no mini bat. no ice bucket. and the ipods dock alarm clock could not be set. all of these things i could deal with for the price point. but i have been aching to try this hotel as i fell in love with the online photos of a beautiful lobby and bar- lounge area. the lobby is under construction and has no appeal what so ever although i will give them points for the lemon ice water available. the lounge area was ok. i loved the bar area. it was what i had hoped for and my server was gracious and knowledgeable not only of drinks but in suggestions. everything was acceptable enough for me that i extended my stay one night. to do so they had me check out and check back in although this was odd as i had to do it online. originally i made my reservations online with a debit card when i checked out i paid with cash and was told the room charges and incidental charges - which i am clueless as to why they do this since they have no mini bar no hotel robes.... i was told over the phone the incidental hold would be -- dollars when i got there they put a -- dollar hold on my card. so i have paid cash for my first nights stay so i have been told specifically that the hold on my credit card of --- dollars would be immediately released. great. so i check in for my second night stay and pay for the stay upfront with cash including the incidental charge which will be returned to me upon check out. no big deal. this hotel is not really convenient to my business in the city as i have an industry function to attend down on varrick street which is quite a hike even by cab or subway but at the price point it is acceptable even though the lobby is under construction which they do not tell you prior to booking and seems a little deceiving.... in other words the only reason i booked here was because this was a hotel i wanted to check out because of it is lobby and the library bar and with the price i thought now was the time to do so. it hasnt been a wonderful or notable venture but nothing so far that would make me avoid it in the future. hotel management take note to that as of that point you could have been assured of possible repeat business with a very frequent traveler that is mire valuable in any business than anything else.... as to constantly try to get new customers through advertising dollars becomes very expensive when all you have to do is maintain a certain standard once you have a guest to get them to come back..... before i check out i get onto my ipad and log in to my bank account and notice that my funds have not yet been released???? hmmmm..... when i get to the front desk to check out i inquire as to why the hold is still on my bank account and am told that the hold was immediately taken off the moment i originally checked out -- hours prior and that it must be my bank..... which i know is untrue. i travel too much and always use the same debit card for my travels and have seen in nearly --% of the hotels that i have stayed at that the moment i check out the hold is released and the money back available for my use within an hour. once i leave i call my bank to get the real facts i have been dealing with them for years i have a good relationship with them while this is my first dealings with this hotel and my bank which is the one i use for all of my travel bookings informs me that the hotel has never contacted them at all to release my funds and that they have actually put a hold on my money for - yes five days! i had specifically inquired when i checked out the first day and opted to pay them with cash if the release would be done immediately i was assured that the minute they checked me out from my original reservation that it would be done that moment. when i checked out the second day i again inquired and was again assured that it happened immediately when i had checked out the day before. they never released the hold my bank was never contacted at all except to put a hold for - business days. this is unacceptable on every level. if they had been honest with me from the start i would have simply left the room on my debit card and not paid them in cash so now i am out --- dollars until they decide to honor their contractually legal obligation which was to release the hold immediately upon my check out from my original reservation. they falsely advertise their hotel in the depiction of the hotels photos if it is under construction this should be made aware to the guest as it is the only reason i wanted at stay at this hotel as there are hundreds of other hotels in this city to try and they have in an essence stolen my money. and they can try to state that this is industry standard but i travel enough to know better. they can try to blame my bank but i have been using my bank for years and have never had any issues with them releasing my funds ever and the fact remains i was told specifically that they released the hold and my bank has been very clear to me that they were never contacted by the hotel to release my funds only to hold them and this has caused me great inconvenience and if i had been told the truth from the start i would have opted to have kept the charge on my debit card and not paid them with cash..... thank god that i had enough money on me to be able to afford to pay for my travel arrangements to get home. god forbid another traveler goes through this and then finds themselves stuck on the streets of nyc trying to get home.',not_happy
id34687,' okay it is not the ritz. . . . but if you are looking for a clean modest hotel that is convenient to the st. elizabeth hospital and the b-line .. as well as free wi-fi free breakfast and free parking . . look no further. it is in a safe community .. walking distance to a couple of great restaurants (tasca tapas and bamboo thai) and whole foods. my room had a microwave and a small refrigerator. the staff were always pleasant. the only issue was that the breakfast foods - area was cleaned up and put away consistently before the --:-- am posted times. three days in a week . .the gal was putting breakfast away early - once at -:-- am and once was at -:--. annoyed quite a few people. if they corrected this problem .. . . it would have been a perfect stay.',happy
id34688,' traveling with a girlfriend for a shopping weekend. hotel was very nice--not really hip but a nice decent place to stay. booked at a great rate so i was . bell staff is great. front desk staff is snobby. waitied over an hour ++ for late night room service. housekeeping forgot to clean room both days. had to call -x for fresh towels. room service food not very good and very expensive. room had a nice view and great patio. was double charged each night for valet parking. was over charged on mini bar but they claim there was nothing i could do as the bill was closed and i had to call acctg (huh?). if they needed the extra $$ that bad..... it was ok. i would stay here again if i got a great rate but would never pay more than $---.',happy
id34689,' we stayed in a one bedroom suite which i would recommend as i had heard all hotel rooms in new york are tiny we thought an additional living room would give us that extra bit of space. the suite was really big with decent sized bedroom & lounge with the added bonus of a kitchenette (kettle handy for making cups of tea & fridge for storing cold drinks) the hotel itself was great the staff were really friendly & check in was excellent. the hotel has a gym-excercise room which has all the equipment one may need a computer room (handy for printing boarding passes) they only charge $- for printing the hotel also has free wifi. a complemetary breakfast is served daily (with fresh waffles made a couple of times each week) the breakfast room is tiny though so expect to share a table & if you get there at peak time expect to have to wait for a table! the breakfast itself is good - bagels pastries toast cereals yoghurt & fruit are always on offer with a good selection of teas of coffee. the rooms are good cleaned daily and all with air conditiing & a safe in the room. this is a fairly old hotel though so dont expect modern rooms they are furnished in keeping with the building but are clean comfortable & safe. the hotel is in a great location near shops & bars and only a block away from the nearest subway station. the area itself is fine we walked around at night & felt perfectly safe. i would definitely stay there again.',happy
id34690,' the westin seattle is located in the heart of the downtown area. hotel is adjacent to the monorail line - which runs to the seattle center (space needle area) .two twin circular towers - north and south make up the room floors for this hotel. the circular design of the building gives some pleasant aesthetics to the rooms as the windows are gently curved and go from the floor to ceiling. while the building is not new this design element gives an elegant look to the shape of the rooms and interior. interior of the rooms are done in soft beige tones. coordinating colors throughout the room and bath area. dual shower heads and a toto toilet add to the nice touches. ice machines are on every floor. king size bed was very comfortable although the pillows were a bit flat. flat screen tv and a cordless telephone was present in the room. now the devil in the details - the pool is out of commission - they say until the end of may ----. the front desk offered to reimburse taxi fare if we went down to the sheraton to use the pool there. to some it may be sleepless in seattle but the reality is its usually raining in seattle. the sheraton is too far especially if youre just looking to use the pool with kids. valet parking is a staggering $-- a night and self park is $-- a night. not even a block away you can find parking lots for $-- a night and they are run by a national parking company. overall the westin seattle is a solid - star hotel - assuming the pool out of commission is a once in a blue moon oddity - ill let it slide for now. if you book on a deal site like priceline or hotwire this hotel can be had for an exceptional value.',happy
id34691,' after a long journey from england to newyork we were distraught and tired when shown to our room at the marrakech. the room was dark with the tiniest of windows looking out onto the aircon. chimney thing!! we did get help to carry our cases up to the -th floor as there is no lift. having said all that the room was spotlessly clean and bed changed everyday with clean linen and towels. the area of the hotel is quite good for eating there is a starbucks just next door. location for sight seeing of the city is also good as the subway is on the doorstep and takes next to no time to reach times square central park and all the major attractions. i dont think i would choose this hotel again but it was cheap clean with friendly staff. it cost us less than £-- for a seven day metro ticket which we used several times each day and also used it for the journey back to jfk airport',not_happy
id34692,' do yourself a favour and dont stay here. find another hotel! i called the hotel to get the shuttle bus to pick me up ... waiting waiting waiting ... it never turned up! not a good introduction to the radisson customer service i expect! apart from that the hotel is run-down dirty and quite unpleasant. if you can see quite easily that a hotel is not too clean then imagine the things you cannot see easily behind closed doors. stay somewhere else. very disappointing experience!',not_happy
id34693,' stayed for a few days in july with family. hotel is set up differently than most as buildings are separate from each other. the building we stayed in was across from building with reception desk etc. room was fairly clean and modern with nice bathroom and large flat screen tv. the beds are surrounded by a vinyl (or leather) rail...',not_happy
id34694,' beautiful! the courtyard was amazing and oh so peaceful! everything was perfect. it was in the middle of everything but so serene. riverwalk - block. alamo across the street. my only disappointment? no ghosts. that wont prevent me from returning though.',happy
id34695,' i want to recognize kiana anderson who is a server in the breakfast dining area. the hotel is under construction and there were groups of soccer players staying at the hotel. the elevators were running extraordinarily slow and effecting the guests mood. kiana served people in the dining area with a smile and upbeat attitude. i witnessed one guest be rude to kiana because kiana told her that her young son needed to have shoes on to enter the dining room because of health codes. kiana patiently dealt with the woman and served their table with the a smile.',happy
id34696,' nothing bad to say about the experience. rooms were clean staff was friendly continental breakfast was decent.',happy
id34697,' for the thifty family needing a symphony-prudential hotel: this place has the monopoly for those locations but that is all. this hotel is bare-bones-sleep if you can- minimum effort lodging. the lighting bathroom doors and cable t.v must have been installed by overnight dim-wit contractors because they hardly ever work. the management and staff need some real customer service training but are never completely rude. it is sad but the midtown seems to get worse with each visit. if you want the best economy location in boston for the bargain $--- a night(off season)- here you are. other than that you might want to opt for the slightly cheaper howard johnson at fenway or slightly more expensive doubletree hotel downtown-china town.',not_happy
id34698,' this is one of the new mini hiltons in manhattan. ive stayed at several of them and expected this hotel as a doubletree to have something better. in fact the room was as small if not smaller than the nearby hampton inn (which at least has free wi-fi) and hgi chelsea a block away. we stayed because the price was very good but the elevators tiny rooms and poor service in the restaurant really tried our patience. we wont be going back.',happy
id34699,' disclosure: ive never not stayed at the silversmith on a trip to chicago. however over the easter weekend my wife and i decided to take the kids to chicago for a long weekend...and i made the mistake of making a reservation at a new hostel that opening this year. it was considerably cheaper (meh) but the main attraction was having all five of us in a private room with private bath. yeah forced family togetherness was the plan-o! the other facility had neither a private room nor private bath (despite a security deposit and multiple email confirmations beforehand) and my family was high and dry --- miles from home. not wanting to have the trip spoiled i dialed the silversmith with the hope that they would have two rooms available at remotely moderate rates due to the last minute booking. ive dealt with shannon at the hotel several times and i was fortunate enough to get ahold of her one hour before the end of her shift. she confirmed there was still a few rooms left and wound up hooking us up with adjoining suites. she is truly a special person. our trip was saved and my wife was not forced to share a bathroom with me and the three teenagers. winner! i was to learn they have fruit infused water down in the lobby what a nice touch. the kids made sure to walk up from the street level to the lobby to get a glass before hitting the elevator to our room. every time. the rooms were tremendous and housekeeping was phenomenal too. ive booked several rooms for an adult couples trip in august. i will never book a room anywhere else on my annual trips to chicago. thank you silversmith. you are the best!!!',happy
id34700,' great stay with family for our first time in san fransisco. not up to standard of some sheraton hotels we have enjoyed but still good.',not_happy
id34701,' good: rooms are great. we had one facing the golf course - beautiful. service very professional. location itself is very nice but not that close to la jolla downtown etc. bad: only one thing...breakfast was terrible. fruits not freshly slized (despite saying so on menu). joghurt average supermarket quality at best. belgian waffle semi baked. waiter not caring. what made it worse: all other hotel breakfasts we had on the vacation (at fs casa del mar & wynn) were great. but: front-desk did not charge us for breakfast. and hotel manager promised to look after issue.',happy
id34702,' the drake hotel is wonderful. we have a puppy and wanted to travel with her for the first time and she was welcomed at the drake. the service was great and the hotel is in a perfect location near michigan avenue and the lake front. well come back to this property.',happy
id34703,' i hated staying in this hotel. first of all there is a very strange building next door which i think either houses the homeless or the crazy is. there was one lady at the front desk who was nice. otherwise the guys behind the desk are rude punk college kids. i had several run ins with their attitudes. also on one particular day they were cleaning the windows; the guy propped up his squeegee which ended up falling over and hitting me.the walls are really thin and i had a room by the elevator so every time someone came on and off the floor i heard it. i would never stay here again i chose to stay in this location because it was the only affordable thing around the convention center. however on the price vs. quality comparison it was still a rip off.',not_happy
id34704,' our family of four two adults and two kids - and -- just came back from our stay at this hotel. we really enjoyed it. everyone was very nice and attentive. the breakfast was really good. rooms very clean and comfortable. my kids enjoyed the indoor pool. right next to the metro center station. we took the metro from and to the airport and took us right in front of the hotel in like -- minutes. smithsonian museums white house capitol lincoln memorial and washington monument all within walking distance. restaurants around verizon center very nice too and also within walking distance from hotel. will definitely stay here again.',happy
id34705,' this was a very dirty feeling hotel bed was ok. i felt as though it was not in code plugins were not safe no covers loose nothing seemed solid exposed wires. this is a building that could definetly be a hazard.',not_happy
id34706,' right near the subway; taxis up and down lexington too. very large and clean room. lacking any coffee machine in the room; too bad...no refrigerator either although there was more than adequate room for one. the lighting though modern was too dim for this fifty year old is aging eyes. that was too bad too. bathroom fixtures nice; very pleasant toiletries offered. restaurant downstairs looked nice; somewhat costly for nyc standards; as was the grill(nice breakfast menu; but too costly when one can go nextdoor to cafe metro and get twice the amount for less)...enjoyed the wonderful accessibility to sites such as chrysler building; and all on fifth avenue so close by.',happy
id34707,' rather than romantic id call this vintage hunting lodge or fishing camp. even the four poster beds are made of rough (or synthetic) tree limbs. view is waterfront--working waterfront not tree-lined tropical waterfront. location is excellent for the many restaurants tourist attractions and transportation connections. staff is warm welcoming and helpful but not always able to fulfill promises or present requested rooms or services. lobby is perfectly sized and great for sitting and watching casual talk and informal gatherings. hall of fame wall area features beatles rolling stones and more. not a cold corporate big city hotel again more timberline lodge. nice gift shop serving teas and coffee good restaurant with fine views just above the water level and an adjoining room for small parties meetings etc. beds and pillows v. good; bathrooms redone and fresh. cozy cheery rustic describe it best.',happy
id34708,' no cofee in the room no ice machines and nothing like the pictures. the room and the bathroom were so small. we were constantly bumping and stepping on one another. we went my husband one teen boy and one --yr old and we all hated it. they didnt have ice machines so you had to call for some...and they charged us greatly for it. they provide coffee in the morning but not until -am and not a minute sooner if you want it sooner they advise you walk across the street to starbucks. our air conditioning went out two nights before we had to leave. they didnt have another room to accomodate us and they got it fixed the last night we were there it soaked the carpet so we had to step on wet carpet at night going to the bathroom and then in the morning too. the maid service was good the first night but after that we noticed they didnt replace the towels that were soiled and left on the floor for them to replace with clean ones. the tub was left dirty with old soap bars stuck to the tub that they didnt bother to clean up. when we mentioned all these things before our check out and again at check out there was no compensation other than oh im sorry was everything else ok though? we all agreed that if people rate this higher than a one star then they must be used to staying some pretty bad places. even though the location was good there were other places with location that would have been better accomodating. we will never stay here again!',not_happy
id34709,' i stayed at the hotel for - nights during my week-long business trip to chicago. the location of the hotel is wonderful - a short walk to everything: office near millennium park sightseeing threatre and great restaurants. rick bayless is - restaurans are just - blocks away and ive visited them many times. there is night club just downstairs but i didnt hear any noise. every afternoon they have free hours at the area next to the lobby. it is also where the free breakfast happens. the food is so so especially comparing to the meals i can get a block away but it is nice to sit and relax in the early evening. the room is big with a small but nice kitchen (which i didnt use) a nice desk where i spent most of the time on and a separate bedroom. for one person it is way more room than i need but it felt like such a luxury. my room overlook the chicago skyline to the east and it provides a nice break from the desk. before staying there i kept wondering if i should stay at the springhill by marriott which shares the same entrance as residence inn or the later. i think ive made the right decision even though i dont need the extra kitchen. the full-size fridge allows me to store my dinner leftover and i can microwave it the next day. therere lots of families stayed in both hotel while i was there and i will do the same if i am to come back with my kids. at night there are many people in sexy outfit outside because of the popular clubs nearby. it was quite a sight for someone from seattle since we dont have the weather for those mini-skirts. :-)',happy
id34710,' paid --- usd a night for a double through a hotwire deal and were very with that. great location very nice lobby bar and beautiful rooms with the best beds weve had away from home. handy for parking. we didnt use many of the facilities.',happy
id34711,' general: we stayed here for six nights. all the staff were friendly and polite. this hotel is very clean and very nice but kind of austere. the lobby is very small and has only one small sofa to sit on. we thought it seemed to cater a little more to a businessy crowd rather than to families or tourists. they have a restaurant and a little bar i guess. but if it is important to you to have a common area in a hotel where you can hang out and read the newspaper or go into some shops or whatever this hotel does not have one. their parking lot is very small and does not have enough spaces usually for all the guests who need one. i was told it was okay to park in a handicapped spot even though i have no sticker or special license plate on my car. but when a handicapped person arrived the next day i had to vacate my spot and park on the street (two-hour limit). later i was able to get another spot in the parking lot but it was a bit of a hassle. location: i believe the hotel claims to be on dupont circle or very close to it. in reality it is about six blocks away from the circle. the metro stop is on the circle so it is not ideal. i understand that most people in washington are used to walking a bit but for tourists who are very likely to have sore feet you dont look forward to having to walk back to the hotel after getting off the metro. the dupont circle metro stop is on the metro red line. it is two stops away from metro center where you switch trains to the blue or orange line. it is generally one of those two (blue or orange) that you would take to most of the sight-seeing stops. so i would say the location is good it is pretty close in but it is not ideal. there *are* hotels right on dupont circle for example. kitchenette: when i called ahead to ask about the size of the fridge-freezer the first thing the woman said was that it was a mini-fridge (with accompanying very small freezer shelf). then someone in the room with her corrected her and she amended what she said to me by saying oh sorry i was mistaken. it is a full-size fridge and freezer. well of course when we got there it turned out to be a mini-fridge. the whole point of wanting a hotel room with a kitchenette was so we could cook some dinners and not have to pay for restaurants. but you should be aware that it is a mini-fridge and there is no oven it is just a two-burner cook top. otherwise it was fine. they provide pots and pans and silverware and plates. amenities: they have coin-op laundry facilities in the basement. it was fine reasonably priced. nearby vending machine has laundry soap. there is no pool or exercise facility on the property. if you want ice you have to request it at the front desk and it is brought to your room. there is a safe in the room that is very easy to operate. bathroom: there is no bathtub i dont think they have any bathtubs in any of the rooms. the shower was just a little nook in the corner of the bathroom. the water sprays down onto the floor of the bathroom and there is a drain under the shower. however in our bathroom the water wasnt channeled properly to all go down the drain so it kind of flooded the bathroom floor unless we laid a rolled-up towel down to kind of block it and prevent it from leaving the area of the shower nook. the toilet paper is just awful! very rough and cheap. bring your own. conclusion: very clean staff very friendly good maid service free internet. would like to see: make the breakfast free figure out some way to fix the parking situation shuttle to the metro stop.',happy
id34712,' this was a great place to stay. it was close to everything! we stayed - nights with our - kids. lots to choose from for breakfast the pool was warm. the staff was great!',happy
id34713,' i stayed here with my - year old son. upon our arrival we were treated like royalty (which we are not!). the bellhop readily engaged in some fun humor with my son. the rooms are exceptionally unique and pristine. the wine tasting is a nice touch. we ate at the blue mermaid for dinner and breakfast and the meals were excellent. all hotel staff from front desk to the restaurants maid service etc. were refreshingly friendly. the worst part? i had to leave and head back home! i love this hotel and i love san francisco!',happy
id34714,' i booked this hotel through hotels.com and it was rated as a - star hotel. it was awful. the bed was sunken in the bed sheets were yellow with stains; the floor was awful; the windows were ready to fall apart. the wall paper was coming off the wall. the kitchennette was ---- is; two rooms down the microwave burnt up. this is a hazardous hotel! should be rated as a --- star hotel. also the area is not safe.',not_happy
id34715,' we stayed here specifically to see a dodger game and were pleasantly surprised. the continental breakfast is great with juices fresh milk and cereal partries and of course decent coffee. there was a coffee maker microwave and fridge in the room. the location is great it took less than -- minutes to walk to dodger stadium. the neighborhood is ok very quiet in the morning and all of the shop owners we met were very friendly. parking is somewhat tight and we came back the first night to find all the motel parking full. however they have a couple of reserved spots for this reason and we were able to park in the lot. seems they have trouble with non-guests parking in the lot when the dodgers are in town. the management said they have the unauthorized cars towed but we werent worried about that since they had a spot for us. the gm is a very good guy big dodger fan and i enjoyed talking with him about dodger history. he grew up in the neighborhood and is very knowledgeble and helpful about the area. over all a very good experience at this super eight and ill be staying there again.',happy
id34716,' the overall experience was great - the staff was exceptionally nice. we wanted to also thank felicia for being so nice. we found the entire hotel and room to be clean. the small bar and food available --hrs was a great little perk. we took advantage of the bar and well as a lot of other people. usually in this class of hotel you dont find people hanging out in the lobby. but it was a nice place to socialize. breakfast had some better than average selections such as steel cut oats with a selection of topping (instead of the instant in a bag). i also liked the biscuit with egg bacon and gouda. the pool areas was clean and because of when we went i had it to myself (bonus!). i agree the closet was small and oddly placed. there is a big empty cupboard next to the fridge. hopefully they could use that space to install inroom safes in the future. we would return to this location. keep up the good work.',happy
id34717,' stayed here for - days and it was a fantastic hotel. we were looking for a cheap hotel in the fort worth area and decided this looked as good a hotel as any despite some negative reviews!!!! thought it looked cheap as well and went in not expecting much how wrong we were!!! as other recent reviews have said the room was huge far bigger than i expected had its own kitchenette and sofa it had free internet in the reception area and they even put a couple of free movies on in the rooms at night. the breakfast was all you need really wafflesbagels cereal and free coffee all day long. the only slight downside of this hotel is location for public transport if your going to stockyards its about - km away and the buses dont run very regularly but if youve got a car its great. the eating restaurant around the hotel was lovely as well (even if a lot was fast food) definitely recommend the texas roadhouse grill for a great steak and redneck heaven for bar food and hour drinks',happy
id34718,' we stayed here for a week at the begining of feb my husband booked the trip as a --th birthday gift to me. we really enjoyed san francisco and were happy with the hotel in general. we have stayed in nicer places but the hotel served its purpose for our stay it is modern clean and in a good location. the staff were very friendly and helpful when allocating our room and the concierge were also very helpful. if you enjoy a good meal we would highly recommend gary danko is he has a website and my husband reserved a table sometime before we travelled. the food was excellent as was the service. the price did reflect this. the hotel doesnt have a restaurant so we ate out every meal feel free to ask if youd like info on the places we ate or attractions we visited etc. if your thinking of booking a trip to san francisco i wouldnt hesitate its a fantastic city.',not_happy
id34719,' we missed our connection in denver and ended up needing to stay the night. it was very late and we used the phone system in baggage claim to find a place for the night. ill say this - at least it was cheap. about $--. we couldnt get a non-smoking room (which we didnt realize until after wed checked in) and the room we had just reeked. the window only opened about three inches so we couldnt even air out the room ourselves. the carpets were stained in the hallway and in the room. very small rooms and zero amenities. we couldnt get our luggage and needed a couple of things because of the tsa regulations - forget about it. a true example of you get what you pay for. if this ever happens to me again ill try another hotel and be willing to pay more. there is a marriott courtyard & comfort inn at the same exit. the promised shuttle to the airport was right on time free and the hotel is only about -- minutes from the airport.',not_happy
id34720,' we stayed here for - nights and if it had been any longer we would have moved. first you have to carry your suitcase down a flight of stairs to the reception area you then have to carry them back up the stairs to get to your room no bell boy and you have to find the room yourself. we payed extra to stay in the pool area what a mistake. first they constantly have parties here all weekend and the smell of spilt alcohol people being sick doesnt leave during the day secondly to hide the bad décor the rooms are very dark so dark in fact it was hard to read and you had to check your make-up etc upon leaving the hotel in a nearby store thirdly all the party goers have access to the guest rooms youre meant to only be able to get in via a swipe key however this didnt appear to be switched on fourthly due to all the parties the noise level is high fifthly they have day pool parties which were great to people watch but as a guest i felt i couldnt sit by the pool and just relax. we were asked if we wanted to upgrade to have a view over the pool thank fully we said no to this speaking to another guest who had they found they couldnt sleep due to all the noise. on the plus side this is a great location but with so many other places to stay i would avoid this. for the price we paid per night we could of stayed at the château marmont im upset we didnt.',not_happy
id34721,' i recently stayed at this hotel with my family because a family member had a business convention within this hotel. we live about ------- miles away and we drove since it is cheaper than by plane. we arrived at the hotel got obnoxiously yelled at by the valet man outside for being slightly within the bike lane and gave our car to him to park. three days later we check out. it took -- minutes just to get our car and this unusually nice guy (stingy-looking) steps out of the car assertively puts our bags in the trunk and stands awkwardly close to the rear end of the car until we get in it. we pay our $--- valet bill ($-- per night- $-- for minivans (stupid)) and leave only to find a dent in our rental car while filling up for gas in pennsylvania. the bumper was slightly separated from the main body of the car and there are scratches within the dent. the hotel itself was average with rude front desk staff yet an excellent location. when we first called the valet service a man picked up and we complained. he stated something about the business manager coming all the way to kentucky(where we live) to observe the damages (ridiculously made up on the spot!) and hung up rudely after we asked for his name. we hate businesses where the employees hide their mistakes from you like what this guy who returned our car did! it is sly and dishonest! this one incident made our entire stay in new york unenjoyable! we are discouraged from ever staying at this hotel again. weve never had any problems with valet services and it is extremely disappointing that the new yorker is the first. do not trust these people with your car. they do not care about the vehicle that you trust them with.',not_happy
id34722,' room was wonderful with large eating-working area internet. the only issue we had was the a-c. we had a two room suite the unit was in the family room and it was difficult to cool the bedroom. the coffee in the pantry was the worst i ever had ---- is within walking distance and the donut shop across the way was awsome!',happy
id34723,' perfect central location close to multiple excellent museums a couple blocks from the exceptional shopping district on chestnut street including boyd is and blue sole shoes and a easy walk past the magnificient city hall through chinatown district into the birthplace of our independence and ben franklin is haunts; wonderful service; excellent restaurant; and fine rooms.',happy
id34724,' we spent - nights at the colonnade in september. the location was excellent for shopping eating out and for transport as there is a t subway station right outside the hotel. the room was a reasonable size for a city hotel and the quality of the bed linen mattress and pillows was excellent. the bathroom was small but well appointed. the room was clean but the bathroom needed some attention to detail very dusty ledges mirror lights back of door top of phone etc.. reception staff concierge and doorman were very helpful. disappointed that the roof top pool had closed as this was one of our main reasons for choosing this hotel. brasserie jo the only eating option some coffee in the lobby would have been nice. would certainly consider staying at the colonnade again.',happy
id34725,' i have been staying here since i was a child and have watched the changes over the years. every time is better than the last. great staff and grounds. always welcoming and relaxing! the heated pool overlooking the marina (especially on tuesday-margarita hour day!) cant be beat! the hot tub is spacious and toasty. and if the main pool is occupied there is a second pool and hot tub in between two more suite buildings. the newly remodeled restaurant has the best hotel burger i have had the pleasure of eating. this hotel is located with easy access to all the best san diego has to offer while still having the serenity of a far off resort! the only downside to this hotel is i always dread having to leave it! keep up the good work guys and youll have a return guest for life!',happy
id34726,' i have now stayed here - times at conventions and there are some pluses and minuses firstly the staff are mostly great the lady at the coffee shop however drove every one nuts but the lady server in trellises restaurant is fantastic. the gardens are superb with all sorts of flowers in perfect bloom. the place is huge i dont know how many rooms but a lot and the management for a place that size must be terrific. my room however and the surroundings were pretty shabby. workmen were mending plaster and repairing wall paper which was much needed. the cleanliness in the lifts was poor. san diego is not a big city so getting around was easy. short taxi ride from the airport to the hotel and the tram service from behind the hotel to the city is cheap and easy. there is also a fashion mall at the tram stop for those who need shopping.',not_happy
id34727,' just got back from a --day stay at this hotel. i was very impressed by how helpful and friendly the staff was. true it is not a swanky luxury hotel like you can find on michigan avenue but it has everything that you need or want and very good quality for the money. my friend and i stayed in a suite and my friend wanted to sleep on the pull-out couch. well the mattress was too lumpy so we called the front desk and right away they provided a roll-away which worked perfectly. you also cant beat the location. i also found the staff to have a great sense of humor and provided service with a smile. i would definitely recommend it.',happy
id34728,' i recently stayed here for four nights while on a business trip to nyc. when you have to wait almost a half hour to check into a manhattan hotel at --:-- pm you know youre not in for a great stay. i am convinced that those who gave this hotel positive reviews either have very low standards or have never stayed anywhere else in nyc. first the place is no bargain. when room rates start north of $----night i expect better than a -- minute wait outwardly surly front desk staff and a claim that the room type i selected (and they confirmed with a late check in guarantee) was no longer available. after refusing to accept a lesser room (without a reduction in the room rate) the manager (who i requested complete my check-in after the shoddy service from the clerk) suddenly found the proper room type for me. of course it really didnt matter. while the rooms are a bit larger than the norm for nyc they are spartan poorly decorated and not in any way set up for business travel. there are no amenities to speak of terrible bedding rough towels and an all around rough around the edges feel to all the furnishings. the housekeeping staff could use a refresher course in the fine art of housekeeping. the outdated ac units rattle all night and the curtains never quite close enough to shut out the morning light. hotel staff runs the gamut from incompetent to indifferent to outright rude. if you need internet access head to the starbucks on the corner. the wi-fi is so slow that it made me long for the days of dial up...yes it was that bad. while the location is great there is nothing about this hotel worth the price. stay at the nearby le parker meridien of you want a great hotel in the same area. in any other city the park central would be called a days inn...and that is an insult to days inn.',not_happy
id34729,' great opening price. love the rooms and the bathroom is actually quite large for ny standard and a nice shower. close to subway. nice comfortable big bed and a nice flat screen tv. the internet is wireless only- give people a choice of wired or wireless as the wireless is slow sometimes. you will get a card from check in trying to get you to eat at the restaurant - you can do better. very nice indeed i would stay there again. the immediate area at nights is dea and dark - dont be afraid you are in nyc!',happy
id34730,' if i could give zero i would! absolutely the worst hotel i have ever stayed in. the rooms were an okay size but had a horrible droning noise in them. food at the hotel restaurant included reheated frozen scallops and uncooked cauliflower. we were unable to eat it. absolutely vile. sheets appeared dirty. disappointing breakfast. terrible stay.',not_happy
id34731,' we stayed here over labor day and absolutely loved it. every one of the staff members we encountered spoke to us and were extremely friendly. i think the other reviewers did a great job of describing the outstanding location so i wont go over that again. we were very with out room booked through priceline. we had a large room on the third floor that looked brand new(modern decor). it had a king bed that was extremely comfortable and we really slept well. there were also a desk with a chair and a leather chair and ottoman that my husband appreciated. a large flat screen and coffee maker were also provided. we didnt have any issues with the standard hotel bathroom. it was spotless. right out the hotel door on the riverwalk is a place that you can sit outside for jazz and drinks. we would definitely stay here again. we found san antonio to be a very friendly city and the locals very helpful. we stayed for - full days and could have used a couple more. look into the city is sightseeing trolley if you cant or dont want to do alot of walking. it is $-.-- and goes to alot of the downtown attractions. as far as restaurants we found them for the most part to be very reasonable. the restaurants on the riverwalk have a menu posted outside. a local recommended rosario is (not on the riverwalk) so we went there and had the best ceviche we have ever eaten. if you like to eat a big breakfast for a reasonable price there is a denny is within - or - blocks of the motel. at the alamo we definitely recommended getting the audio tour ($-). there was also a film they showed for no charge. if your planning on seeing the imax movie ($--.--) about the alamo i would go see that first before visiting the site. its playing at the mall located within about - blocks. if you go to mission concepcion be sure to go first to the visitor is and see the film(free)',happy
id34732,' hubby and i stayed here over thanksgiving for - nights. the hotel is really nice. nice touches very clean and super staff. they have a free breakfast in the morning that serves the usual suspects - eggs sausage waffles pastries and a variety of other tasties. we happened on this by getting a great deal on hotwire. i couldnt have asked for better at the rate i got. the room was very nicely furnished and i wished that i could have taken the bed with me it was comfortable. in the future when i go home to baltimore i would book this hotel in an instant even if i couldnt get the deal i got on hotwire. i highly recommend this hotel. thanks sleep inn & suites inner harbor.',happy
id34733,' the hotel itself is nice and clean if not a little dated... and the grounds are great. you will love the lazy river and the swimming pools but... the hotel is a bit away from everywhere...so you need a car. although we found a good restaurant across the road - tutti santi the hotel is expensive for families especially kids meals...so expect that if you want to eat and drink in the hotel that you will pay crazy prices. so best get a car and eat out.',happy
id34734,' hotel was okay but the room we stayed in was very outdated. i think they might be renovating because we were traveling with another party and they said their room was very nice. id request a higher floor. breakfast was excellent best omlete i ever had. pool area looked nice too but it was too cold to use.',not_happy
id34735,' we stayed here with my husband on a business trip. amazing staff great room beautiful view. its close to everything we will definitely be back. the polynesian restaurant is so nostalgic - my parents used to go there when they were dating in the -- is. the band floats out on a barge - just a fun place. we only had a weekend getaway but this was really really great.',happy
id34736,' stayed here for - nights on one of many trips to nyc over the years so have a great many hotels to compare this to. initial impressions when we stepped out of our cab werent good. no evidence of a bell boy and a host of people sitting outside the hotel in cheap looking aluminium chairs and tables. completely exposed from the street and apart from a few plants little had been done to soften this apparent designated outside seating area. check in was smooth cookies given and despite being a loyal and recurrent hilton honours user no upgrade given or any other benefit. room was beautifully styled but very small as many reviewers have already stated. smallest ive ever had in nyc. suitcases ended up piled up on top of one another on top of the wardrobe. the location is fantastic on the west side where we normally would stay and we have stayed in chelsea previously so were familiar with the area. it is handy for everything. at either end of the street there are coffee shops for breakfast if you dont have hotel breakfast as part of your deal. business centre and gym on basement floor. both free for guests and great! beds are so comfortable and we had great sound sleeps. room service were excellent and the rooms cleaned to perfection everyday although dirty towels got taken away but not replaced on two occasions and we had to call down to get them. that reminds me there is a care line to call to sort out any problems or seek guidance on hotel related issues. i contacted the line relating to having laundry done. this is a wonderful service to have in any hotel as who wants clothes that youve been travelling in lying around. rather than leave it in your room and have it collected and returned by room service like in every other hotel ive ever encountered. in this hotel you have to take it down to reception and even once it is returned to the hotel you have to go and collect it. luckily on my last night i remembered i had put laundry in - as it hadnt been returned to our room as i expected - so i had to go and collect it myself. i really would have expected laundry returns to have been brought up to guests rooms like in every other hotel or am i being petty? cheltons bar & grill is great for dinner and we ate there on our last night. fantastic chef there on the night we ate. great dinner had by both of us. cheltons itself is lacking ambience & someone needs to go up to hilton on lexington to get some interior design ideas to template into cheltons to bring the level of interior presentation up. we were introduced to watermelon martinis by erica the utterly fantastic bartender and replicated on another day by sean. after having them on our -nd night we featured a visit to erica @ cheltons and her mixology into every night of our stay! her lemon drop martinis were utterly gorgeous too! a friend was visiting us and we ordered her one as well which came out in a non - martini glass as the hotel only seems to have two of these glasses!! the strength of the staff at doubletree hilton @ chelsea turned around our stay there! where as my original idea would be that id never stay there again the levels of service and outright friendliness lift this hotel from the doldrums! special thanks to erica izzy omar sean plus the guy who recommended cafeteria as well! plus russian girl & girl wit exotic eye make up on reception! you all rocked! thank you for making our summer nyc trip great!',happy
id34737,' we stayed over the christmas period with our two teenage children -- and --. we had - rooms the rooms were tidy and comfortable with nice bathrooms. the location was great within walking distance to -th avenue and broadway. the only down side was the inadequate lobby space we were part of a bigger group and the lobby was so small that it got very crowded when waiting to meet up.',happy
id34738,' we stayed on feb -nd and had a great time. to be honest this is a budget hotel so dont expect much. however weve stayed at a worse hotel near fisherman is warf and it cost us three times as much. given all the reviews i was nervous about what we would find. it appears that they are in the process of a remodel. they appear to be doing it in stages. we had a suite and the bathrooms looked very nice. the hotel is old so sound travels well - recommend staying on the top floor. we also stayed mid-week so the bars were not much of an issue. they dont tell you two things about the outside noise - you are right next to folsom st (a busy street) and you are above not only a bar but a gay club as well. if you go on friday-sunday i would expect a lot of noise. the room was clean although the shower curtain was well worn and needed to be replaced. we left a maintenance slip at the front desk before we left (we didnt need to use the shower as they had a tub also - which was very clean). the staff was very nice and check-in was a breeze. for parking there is complementary valet but the lot is a distance away so be prepared to function without your car. looks like the drivers walk back to the lot so we made sure to tip the driver before he left. we were staying to see a play at the orpheum theatre. it felt safe to walk at --:--pm at night. you are only a ---- min walk from the theatre - and there are a couple of nice restaurants along the way. you may run across homeless and drunks but this is typical of your average big city. a final note - use google street view to get an idea of the local landscape before you go - it was very helpful!',happy
id34739,' i travel to boston often for work and usually stay at the sheraton near copley. they were sold out in june so i booked the commonwealth instead. since then ive been back to boston - times and have stayed at the commonwealth foresaking the opportunity to earn more starwood points at the sheraton. the commonwealth is such a nice boutique hotel. they provide turndown service every night with cookies and chocolate truffles. plush robe and slippers are provided. the bathroom and rooms are posh. they remember my name every time i check in and it is not as though im all that frequent of a guest. it is a quick walk to newbury st. and is located next to the kenmore sq. t station. the staff is outrageously friendly. i feel like this hotel is my little secret (not anymore i suppose). i wouldnt even consider staying at the sheraton in boston again.',happy
id34740,' first the positives. the hotel is well placed for all the down town sites. lobby is nice and check in friendly. now for the rest; we arrived late with tired kids. the bath was broken - called guest services and it took an hour and - calls before the maintenance man arrived. bath fixed in -- mins. on last night sat to try and use computer and found it was broken.........staff couldn’t help. room was on the -th floor (very noisy) - really poor nights sleep every night. discovered on the last day it was because the window catch was broken so window didnt seal properly. over the course of my stay i had contact with the concierge on - occasions. they were always busy and couldn’t be bothered to help. didn’t seem to know about activities in nyc for kids. concierge and guest services had no information on arrangements for breakfast - so we ate at a deli round the corner. on check out i listed my concerns about the number of things in the room which were broken (which i had reported to guest services with no effect). the staff member seemed surprised i was annoyed. eventually i said - shouldn’t you write this down and get them fixed - she thought that was a good idea and went to find a pen. i asked to see a manager - they were busy. very disappointing stay. noisy rooms staff hungry for tips but not prepared to give any sort of service. avoid.......i’m a gold member in frequent guests program and this is my worst stay ever. high hopes - disappointed',not_happy
id34741,' there are so many i would like to complain about this hotel but i can sum up by saying this; the employees are rude. no professionalism at all. i actually called the customer service before i checked out but dont bother it took -- minutes until i finally got to talk to a human being and this dave guy treated me like i am a free loader. well maybe that was only because i got reservation thru priceline. anyway if you want to stay at a - star hotel in inner harbor book hyatt or renaissance or any other hotel but this one. next time i use priceline to stay in inner harbor which is unlikely i will choose - and a half star. i just do not want to end up staying at marriott waterfront. by the way the location isnt that great either. it was ----- minutes walk to espn which will be closed next week or the gallery. and overall this hotel was a bit too touristy. the internet was over -- dollars a day with free local and long distance calls. i didnt use the business center but i know they charge you for printing and copying.',not_happy
id34742,' location was amazing. we were about a --- minute walk from hollywood blvd. (chinese theatre kodak madam tussauds wax museum metro station the information desk etc). no hotel could beat this location (except for hotel roosevelt which was right behind us facing hollywood blvd.) - girls went on this trip and safety wise -- well we were very aware of our surroundings. there were random homeless ppl sitting around but they never bothered us. there were guys that whistled at us but you can probably expect that anywhere. dont dress like a hoochie dont walk around alone at -am and youll be fine. we took the metro to universal studios - took about -- mins. (the metro gets you to the stop then you catch a universal shuttle to take you up the hill so you wont have to walk it - it was free) we went on a warner brothers studio tour - awesome - took the bus there. we went to cbs studios to be apart of the price is right audience. we ate at ashton kutchers eva longorias and gordon ramsays restaurants. we did the full day la tour - great value! went to bel air bev hills santa monica saw the famous homes and much more. we went downtown la (by subway) and walked around there for the evening. our days were packed we did a lot and we didnt have a car. the metro is very easy to learn and its quick! if you have any questions feel free to msg me ... also the continental breakfast was great - we had fruits bagels toast milk coffee juice ceral danishes etc. dont be fooled at night time though - it is still open (u can get coffee and tea only) - lights are off but u can still get that stuff cuz they leave it out! my friend and i packed up some breakfast food and took it with us on our tours!',not_happy
id34743,' firstly i would like to say a big thank you to diana and nathalie for making our first trip to the big apple so great! as it was a birthday treat nathalie upgraded our room free of charge. the room was lovely with a double bed each (which was probably the most comfortable bed ive ever slept in) nicely decorated and clean. the cleaners came every day and left the place immaculate. if its your first time in new york then the paramount is the place to be right in the heart of times square and around a -- minute walk to -th avenue central park and the rockefeller center you want for nothing. luckily for us our concierge diana helped us get about she was so knowledgable and friendly i dont know what we would have done without her. she helped us with everything from where to go for breakfast to how to get about using the subway. there wasnt a particular best bit about our trip the whole thing was amazing and the only bad part was the fact that four days just wasnt long enough! will definatly be going back and would recommend this hotel to families groups of friends or young couples alike!',happy
id34744,' this is a nice hotel a couple of blocks from times square. the staff was friendly and accommodating. the room was gorgeous with an excellent view. i seriously have nothing bad to say about this hotel and that is a first for me. oh wait it was $--- a night. but it is nyc deal with it! the restaurant is pricey but it was a good meal. if you are not on an expense account id eat elsewhere.',happy
id34745,' on our first trip together to san diego we wanted to find a fun place that was romantic and interesting. we couldnt have picked a hotel that was more hip and fun than t--! we reserved a surf pad room that had a gorgeous view of the ocean and boardwalk. the evenings were cool the first weekend in december but we still sat out on the balcony and enjoyed a glass of wine and watched the sun set over the pacific. the staff was very helpful even assisting us in renting some bicycles early one morning before most of the shops had opened. we made an advance reservation for dinner the first night of our stay and enjoyed the food and lively ambiance of jordan - in addition to the wonderful food. the only catch i can see is that the room has very lively acoustics and the table next to us had - guests who were having a very good time (maybe more than a little tipsy) and it was very loud until they left. if you are looking for a fun place to share dinner and drinks with friends im sure you will love it. if you are a family with small children - maybe not so much. i also would not consider our dining experience intimate and romantic - at least until the loud table got up and left! to the credit of the wait staff they seated us in the back corner of the restaraunt next to the window looking out onto the ocean and after the other party left we had a wonderful dinner. all in all the tower -- hotel is a gem. our room had an xbox game system plasma tv a very cool radio with an ipod dock which was playing a digital loop of some very hip mood music when we entered our room for the first time. the room is very modern-looking white bedlinens (down or synthetic down comforter in a duvet); super comfy bed big tile shower with glass doors (no tub) very modern and stylish feel to the room and the entire hotel. the location of the hotel is right in the middle of pacific beach - there are lots of places along the boardwalk and nearby - cafes bars shops and so forth. it is only a short drive to la jolla and not much further in the other direction to the downtown attractions. we loved our stay and look forward to having a chance to enjoy this unique property again soon.',happy
id34746,' at first glance the hotel and our room made us wish wed stay somewhere else but once we got past the initial feelings id have to say that the accommodations although spartan were adequate. there was no alarm clock in the room one of the overhead light bulbs was burned a plastic fixture in the elevator was broken and the tv remote did not work. the heating system and the a-c both worked fine. the cafeteria next door was good and the location could not be beat. they provided wake-up service and secured car service for us to the airport. we stayed - night and since we basically only stayed in the room to sleep everything worked out ok. if you are looking for a no frills hotel with a great location id recommend it.',not_happy
id34747,' this hotel combines old charm and good price with perfect location. rooms are nice and clean (although with carpets but no strange smell like often) bathroom small but ok. location is perfect many things are in walking distance cable car in front. if you are sensitive to noise avoid the rooms to the street. nice and helpful staff. complimentary coffee tea and cookies served in the morning.',happy
id34748,' i also went to nyc for a weekend getaway with girlfriends (the bff s of southern md!) we loved the stay the smell (in the lobby) the beds(so comfy) and the location. the employees are fantastic! everyone had a smile were there to help and even told us where to go for the best bagels in nyc ---right around the corner on -rd--esss?? if you go stay at the affinia --. you wont regret it!',happy
id34749,' arrived early and asked for a room on the --th floor(my friend smokes) also asked for a room that faced blossom st..(suggestion from trip advisor review)nothing was clean yet so we left our bags at the desk and took a cab to the aquarium and to do the duck tour.(cab fare $-.--)back at the hotel check in was quick and courteous.the hotel was very clean and nice our room was also. the beds were comfy and the view was terrific.the city and the river at night wasgreat. we caught the trolley right around the corner from the hotel entrance. we rode the entire route to get an overview of the city that and the tour guide is info helped us to decide where we would go and what to do. there is a cvs pharmacy and a whole foods just out the back of the hotel. all staff that we met were courteous and helpful. i would stay here again and recommend it to friends.',happy
id34750,' very good location! we had booked a room with - double-bed on the internet and were given a room with - beds: that is a surprise we particularly appreciated! the room as well as the bathroom were perfectly clean and well-decorated. just one disadvantage : i had cold air coming from the window to my bed and a rather noisy air-conditoning. but that is not a real problem as we went there to go sightseeing and we were so when back late in that beautiful place. a hotel i would advise to solo traveller too!',happy
id34751,' great location great staff (very friendly and helpful) and very comfortable bed. only complaint is that there was recurring static on my television and sometimes when the heat when on and off there was a clicking noise. but overall i would stay here again.',happy
id34752,' the staff were great here and were accommodating to our needs. we asked for a new room as first given was tiny and they were more than happy to change. hotel location was great close to subway and walking distance to major attractions like empire state madison square garden and times square. i didnt like was shower head in bathroom no pressure and old and also street outside hotel smelt terrible too much garbage piled on streets in ny disgusting actually and lets all of ny down',not_happy
id34753,' if you have seen any of my reviews you must know that i like maximum value for minimum price. i didnt get that this time. my wife and her sister had never been to ny so when we saw an airtran sale we jumped on it about a month ago. however we delayed booking a hotel until last week but i didnt think the prices were even close to reasonable. i tried on multiple occasions on multiple days to get a hotel around $--- a night in manhattan proper with priceline. i even went as high as $--- per night but nothing worked. so i did it the old fashion way via kayak hotels.com and other sites. the hilton new york came up about $--- but i didnt grab it hoping for a better deal. other hotels were running $--- a night (the shower water has flakes of gold in it) and some in the low --- is were not getting good reviews. the next check found the hilton at $--- so i finally gave in and booked it. what do you get for $--- a night? -. a bill that runs into the mid-$--- is because of all of the taxes for a two night stay. -. location location and more locations. this hotel located at these coordinates n -- -- --.--w-- -- --.-- is perfectly centrally located which provides the following: -ten minute walk to time square at a brisk pace. -ten minute walk to central park in the other direction. -the same time and distance to the apple store made out of glass. -radio city music hall can be seen a block and a half away from the hotel. -grand central is about -- minutes away and the rockefeller center is about -- minutes away. -it was about -- minutes to the intrepid carrier exhibit but it was quite comfortable. exterior: it is a concrete city hotel so there is not a lot in the way of greenery on the outside of the hotel. however the curb staff that greeted you when you arrived were very good friendly and knowledgeable. lobby: nice and brightly lit although i would not say that it was ornate. the check-in staff was always very friendly however we got there early so we had to check in our bags and go exploring until about -pm. as we had a third person the young lady said she would give us a corner room because it had a little more space in it. room: im glad she gave us the larger room because id be afraid to see what the smaller room looked like. these rooms are about half the size of some that i have stayed in before but they were still comfortable and nicely appointed. the lcd tv was mounted on a swivel stand which made it easy to change the viewing angle. the bathroom was also small (id say three people are the max for comfort) but very well maintained and bright. no complaints. beds: these beds had the looks of the super plush ones ive experienced hyatt hotels and the intercontinental but i didnt sink into them like at those other hotels and it took awhile for me to get to sleep. plush looking yes plush feeling no! food: let is just say we were not eating anything in the area of the hotel. the concept of paying $-- for a bagel at a restaurant on the corner was totally unacceptable. so using tripadvisor and yelp we found reasonably priced (for new york that is) restaurant within a -- minute walk like giorgios country grill. overall it is my opinion that this is a very nice hotel. did i want to pay $---+ for it well heck no because i have been to better hotels for a lot less money. but when you compare it to others in the area then it stood up well. i wont call anything a value at $---+ but it was good. other items: wifi is not free in your room. however in the lobby it is free once you enter your room information into your browser. it is pretty fast when there are not too many users because i streamed a video one night. the next night when a lot of isurfers were sitting all over the lobby the speed dropped to a crawl.',happy
id34754,' we have stayed in san antonio before at another hotel but this one was much more reasonably priced with more extras. had a small problem with our air conditioner when we first checked in and they switched our rooms no questions asked. very clean and wonderfully located on the riverwalk. the free breakfast calls snacks and locality definitely made our vacation much more enjoyable.',happy
id34755,' i chose this hotel based on trip advisor reviews and the hotel had a --% off discount through expedia for the one night that my husband and i stayed here before heading to napa for the week. hotel rex is in a great location for exploring downtown san francisco. we parked the car through the hotel valet (about $-- total each day--beware) and then walked down to union square and took the cable cars down to fisherman is wharf and chinatown. chinatown is well within walking distance though and this is coming from a gal who isnt fond of walking too much. anyway hotel rex is a very quaint hotel. it smells a little musty but if you can deal with it the decor and atmosphere is cool. the rooms are very small. the queen suite that we booked was really tiny due to the big furniture. the hotel does offer a free glass of wine from ---pm in the bar but they do not budge on the -pm deadline. we arrived at -:--pm and they wouldnt even throw us a bone. i was kind of disappointed about that. all in all i liked the hotel rex. wouldnt book it for full price though. get it if you are staying one night in san fran on the way to somewhere else...and dont pay over $--- for a room. that is crazy.',not_happy
id34756,' just had a four night stay here. very disappointed that pool area appears to be open to locals. as paying guests it is very disappointing to be unable to get a lounger around the pool whilst locals take all of the facilities. had one meal in the restaurant which was only average. thevworst experience was in the bar on monday night. we had been out for the evening and returned to the hotel at --:--pm. we went to the bar for a nightcap as it was advertised as open until --:--. the lady behind the bar was quite hostile and told us at --:-- that the bar was closing. there are no other bars nearby so that was the end of the evening for us. the bar should remain open until it is advertised closing time.',not_happy
id34757,' this is a good--not great--hotel in an excellent location. downtown san diego balboa park and old town are only --- minutes away by car. the rooms are not particularly large but they are comfortable. nearly all rooms have small balconies and most above the fourth floor have water views. the san diego harbor is a wonderful focal point for those seeking to unwind and relax. water views are one of the primary reasons that make a visit to san diego special. also harbor island is a good place for jogging or for quiet walks with attractive boat marinas on one side. these factors give the hilton on harbor island an advantage over other facilities that are not so blessed with location.',happy
id34758,' great service and nice though very small rooms. breakfast was good and the staff was very accommodating of dietary restrictions. extremely well situated near times square yet quiet and peaceful. the bar got a bit loud and busy but there was no noise up in the rooms.',happy
id34759,' this is our favorite nyc hotel. discovered it a few years ago and have never gone anywhere else since. they hotel is small and only has a few rooms per floor. the rooms are clean and very nice. the hotel has complimentary breakfast in the morning and wine and cheese in the afternoons. it has a great location close to subway lines and a short walk to washington square park. the staff is excellent!',happy
id34760,' we spent three nights at this hotel this past weekend. i am very to report that our room was attractive very clean and well maintained the bed was very comfortable and we did not think it was any problem that the television was not a flat screen. the staff from the desk clerks to the maintenance people were friendly attentive and very willing to assist in any way. the hotel and staff exceed our expectations. the location was very convenient to all the downtown activities. we parked in the hotel garage and walked to the various activities..we were there for the ncaa tournament and walked to the time warner center..easier than waiting in traffic.',happy
id34761,' i travel all over the world staying in four and five star hotels and have to say this hotel is very good. staff very attentive music in rooms and hotel very funky.the beds are very comfortable housekeeping high standard breakfast high standard.pool area and view a delight yes its abit party partry at times but never boring and this hotel gets a lot right. we cant wait to go back highly recommened',happy
id34762,' my wife and i stayed at the paramount hotel earlier this month and it was a wonderful experience. the staff was professional the room was spacious and clean and the bed was one of the most comfortable hotel beds weve ever slept in. weve been to new york multiple times and this hotel had the most convenient location yet. we were within easy walking distance to all three of our shows (less than - minutes for each) and there were several great restaurants and bars in the area as well. all in all a great experience and highly recommended for anyone who is coming to the big apple to do broadway.',happy
id34763,' my wife and i just saw jason mraz in concert at the hollywood bowl and the location of the hotel and the quality of this hotel was very satisfying. an amazing view from higher floors in the -- is section. everything fun is within walking distance and the staff was very curtious. thank you loews',happy
id34764,' this hotel was booked for me as i was a guest on a tv show. once the reservation was made (- nights) i went to trip advisor and started reading and researching the numerouse reviews. i sorted by lowest to best and noticed the heavy criticism from several years ago. i also noticed that some of the better reviews were from folks who had been upgraded. here is the course i took.....i contacted the reservations department and told them i had read numerous reviews from this site some glowing and some glaring and i was hesitant as to what i could expect during my stay. i asked them to do everything in their power to ensure my stay was the best possible including specifically asking for whatever upgrading they were able to do. they were responsive on every level. our beds were comfortable the suite to which we had been upgraded was larger than most ny studio apartments and accomodated all of us with ease. bathroom was immaculate and spacious. all of the staff went overboard whenever i asked for anything. the location to the subway was truly unbeatable. the thai restaurant literally next door was affordable and delicious. there was always a cab outside. my only complaint and in this day and age it is relatively serious is that the wired internet is not free ($---day) and achingly slow. everything in ny is expensive and this hotel ($----nt) is no exception. im sure i could have saved $-- or so at a different place but id certainly look at this hotel again after the service we received. thanks to tripadvisor.com!!',happy
id34765,' stayed at a simple pod with outside bathroom. room is on the small side but pretty ok. bed could be a little more comfy. good idea to have a sink in the room so i did not have to go out to brush my teeth. the toilet and bathroom were always clean when i used them. did not try the restaurant but it looked pretty lively. full of food joints in the area. for manhattan it is one of the best value for money i could find.',not_happy
id34766,' wonderful stay suggested by a friend. the staff was extremely courteous. ahmed plus brian and ash were outstanding and extremely accomadating. the complimentary breakfast was wonderful as we had deadlines to meet each morning and it was delicious and ready at exactly -:--am every morning. sure helped not to have to find a restaurant for breakfast. would definitely stay again great value for the money!',happy
id34767,' we arrived at -- a.m. and were able to check into our room. we had purchased a aaa new york package so had the basic room but were upgraded to a room on the --th floor with a view of the hudson. all personnel were courteous and helpful. breakfast at the tic toc diner was reasonably priced. the location was excellent for sightseeing since a grayline hop on-off stop was within two blocks. very easy to visit the empire state building late at night when the lines are not so long easy walk to restaurants in times square.',happy
id34768,' my flight was canceled for the evening and i called the property and got the last room available. front desk was very helpful and sent the hotel shuttle right over to the airport. the place was packed and very busy. i did not stay long enough to sample the evening buffet or the breakfast buffet either. they have a nice gym and pool. the shuttle does not start running until -:--am. if you need to go earlier they can arrange for a taxi. i had room --- which was on the first floor and i had no problems with any noise or thin walls. room was clean and air conditioning worked great! there is a nearby mcdonalds and a subway and turkey hill gas station within easy walking distance. the property was not really promoting any take-out places. i found one menu in the room for a website which had a limited menu and a $-- minimum order and things like ribs and such. they need to offer other places to get take out like pizza and chinese. bed was on the soft side. water pressure was fine and i had no problem with the wireless internet. the hotel helped get me a good nights sleep and kept me cool all evening during my extra surprise overnight in columbus.',happy
id34769,' just returned from a - night vacation november -rd thru -th. i went with my sister and my mom for her --th birthday. we kept saying everyone who works here is so friendly! . the grounds keepers shuttle drivers waiters spa workers were always smiling and happily greeting us. anna and karen the concierges were so helpful with directions and tips. we stayed in building - which was great close to the big pool and main hotel restaurant which had a fabulous breakfast bufffet and excellent dinners and bar. we went to breakfast and then hiked the mountain preserve (which was right there) every morning. then hung out at the big pool which has a bar and food. if you have a physical disability you should let the hotel know because from most of the buildings it is a workout walking around the grounds. my mom is -- and fit so she was fine but if you arent it could be tough. there are a couple buildings that are at the same level as the pool and restaurant. also they have a shuttle and when you call they are there within a minute. we took it to the fancy restaurant up at the top of the property. fabulous views the lounge made the best martini ever and great food. perfect get away! one bedroom suite with two beds was perfect for the - of us. very comfortable serenity beds!',happy
id34770,' love the view. love the location. love the staff. but i hate just about everything else about this hotel!! for one thing they charge $-.-- per day for wifi - per device! the thing that irritates me most though is the go green get - bucks for not having the maid clean your room deal. how blatantly transparent can these corporate idiots be? they must think we customers are morons. first anyone staying at the seattle westin has to have enough money that five bucks isn’t going to put him-her in a pinch. second maids need to work too. third how is not having a hotel pay someone to cleanup your room a “green” issue? it’s just plain old corporate greed people. my advice – give the westin a pass until starwood pulls their head out … if you know what i mean. cheue',not_happy
id34771,' we stayed at the sir francis drake for one week with a - year old and a - year old in mid june. the first thing that struck us was how friendly the staff were. this is the strongest point of the hotel. the rooms are tiny - the bathroom is so small that they can only place a soap and shampoo amenity in the bathroom as there is no room for any extra amenities however a shower cap would have been handy. you also need to walk into the bathroom and shut the door to reach the toilet which with small kids who all need to go at once is a bit of a hassle and we had a few jammed fingers. the rooms are clean - not sparkling clean but have a decent level of cleanliness. dust build up was on the minibar snacks and the under shelves of the tv cabinets as well as under the bed. we had to move the beds to allow enough room to move around the room. the lobby area is a bit dark and gloomy and you immediately feel that the hotel is run down because of this. the hotel is not rundown but could do with a bit of rejuvenation to freshen up the public areas. all of this is overcome by the friendliness of the staff. valet parking is very expensive - $-- and when we walked around the corner we saw most of the local parking stations offering a $-- overnight rate for local hotel guests. there is a starbucks in the building which is handy. dont be fooled by the guidebooks promoting the restuarant across the road - sear is which has a specialty of small pancakes. the staff are so rude - very off hand. the pancakes take like a cheap processed packet mix and are overpriced.head to the ferry building for some great easy dining experiences ( try newtons refresher) or for pancakes try stacks. i would not recommend the sir francis drake for families as the rooms are just too small.',not_happy
id34772,' i stayed at the silver cloud in mid-july having selected it based upon the tripadvisor.com reviews. it was my first trip to the beautiful city of seattle. silver cloud inn is a wonderful spotlessly clean hotel. the staff are instantly cheerfully available. the room is nicely designed and well equipped. i was traveling alone but noticed many multigenerational families and i would imagine that his inn meets the needs of all ages. the swimming pool is extremely clean and open long hours. the complimentary shuttle to various points is a huge benefit and money saver although public transport in seattle is moderately priced and extensive. the buffet breakfasts were perfect for someone like me who does not require a lumberman is special plenty of fresh fruit yogurt cereals bagels a waffle maker. there is always free coffee in the lobby. i really liked the silver cloud inn tremendously and wish that they were also located in new england my home.',happy
id34773,' i stayed here this past november for a wedding that was being held at the hotel. the room was nothing special and looked like a comfort inn. the only difference between the two would be the view from the --st floor. also the --st floor where we stayed was supposed to be the nicer rooms but like i said nothing stood out.... id say at best it is a - star hotel but thatd even be a stretch.',not_happy
id34774,' i spent - night at the tryp hotel and am impressed with the efficient staff free wifi good breakfast selection and large rooms with a decent desk. it is a few blocks from hell s kitchen or the village but a reasonable distance from (not in) times square. will definitely stay again.',happy
id34775,' i stayed at the time hotel this weekend and found the property to be fair but not great. the hotel seemed rather worn and i often saw large black garbage bags filled with trash from guest rooms sitting in the hallways. my room also was leaking in the bathroom via the light fixture due to a leak in the room above! when i contacted hotel management i was told dont worry we know - what about the leak in my room?!? the staff were courteous but did not seem to go out of their way and the rooms were very very small. i bumped into something just about every time i walked through the room. bottom line if you get a great deal you should consider the hotel. if not keep shopping.',not_happy
id34776,' this hotel has a really great location if youre looking to jump off into the south end or head into cambridge and a nice stroll to boston common. there really is no bad spot in boston to stay i soon realized when booking this hotel. i didnt really know what to expect location wise but it was great for what we were looking for. we arrived around - in the evening and the check in was very smooth. the gentleman who checked us in was very courteous helpful and friendly. he was a little stiff for my liking but this is what you must expect when staying in a sheraton-westin. they were not hired for their personality..more so their talent and to work like a machine and spill out the same information over and over ---x is per night. the room was a junior suite and was very nice. i even discovered that the sofa pulled out to be a bed as well when needed. the view was very nice as well looking out into cambridge. the only real complaint on the bathroom was the rainfall shower head that was installed as a regular shower head. the design is off and in doing so the pressure suffers for the decor. the next complaint comes in the way of the evening concierge team; both men. i called down to the desk from the room inquiring about a restaurant a friend of mine had suggested. the concierge was unfamiliar with myers+chang so he looked it up and placed me on hold. he came back on the line and stated once again that he was unaware of the restaurant but the address was x. i asked him what the cross streets were and his response was i do not know. what concierge doesnt know how to use the zoom tools in google maps? google should be their best friend. i let it slide. on our way out of the hotel to dinner i stopped by the concierge desk again and inquired what are the cross streets of the restaurant. different guy this time he had heard of the restaurant but was unfamiliar of the location. he pulled out a map and said that it was on washington and then pointed on the map between a - block radius. again not able to give us a cross street. i am not sure why these two gentleman who is sole purpose is to aid and guide the guests were so unhelpful...and the tone in their voice and their attitude was completely unacceptable. we decided to walk to the restaurant. once outside we asked the doorman which direction was boylston street. he said that he didnt have his glasses and just stood there. unbelievable how many rude people we ran into in just a -.-hr time period. i hate to think ho room service and the housekeepers act! had breakfast buffet both mornings..service was very friendly and the food was mediocre. it is a buffet after all. apart from the long negative paragraph i would still recommend this place. i am hoping that my experience was just a fluke - maybe not though? the rooms and location were very good!!',not_happy
id34777,' when i booked the room there was no indication i would be given a tiny room with a very small single bed. old carpets ..smelly and the smallest bed i have sly on since college. when i tried to leave before checking into the room they refused to give me a refund and had major attitude saying well it never actually said a queen sized bed.',not_happy
id34778,' love love love the ritz carlton chicago! we travel to chicago a few times a year and we always stay at the ritz. the staff is so welcoming mark the doorman and lula the lady who sits at the first floor entry desk always remember our kids names. the front desk housekeeping and room service have been equally accomodating. when traveling with a baby we always forget some random necessary item if the hotel didnt have whatever we needed they offered to go out and get it. (another plus is the perfect toddler and kid sized playground right across the street) the lakeside suites have amazing views of lake michigan and navy pier. during the summer on the weekends you can catch the fireworks from navy pier right from your room. the rooms have just been nicely renovated and are much more contemporary. the ritz lobby is like a little oasis tucked just -- floors above a busy metropolis.',happy
id34779,' we booked this hotel through hotels.com for a reasonable rate ($---nt) for a two room king suite. we stayed - nights (- adults and - kids). the room was clean and updated. the hot breakfast in the morning was good and the eating area was pretty large. seaworld the airport beaches petco park and many other things are minutes away. the first night our airconditioner was dripping water. i called the front desk and they were very helpful to get us another room which was very close. on the downside the parking lot is extremely small which makes it very difficult to park if the lot is getting full. also as others have said the walls do appear to be thin and noise can be a factor. overall a good stay.',not_happy
id34780,' from booking in to checking out the staff were professional and friendly nothing seemed too much trouble for them the room was well appointed and clean even with a small kitchen area with fridge microwave and coffeemaker when added to a really great location between the buzz of times square and the great eateries of hells kitchen i could not really fault this hotel and would not hesitate in staying there again',happy
id34781,' it is the prefect place to stay to see your airman graduate bmtit is very close to the basethe rooms were clean the beds were very comfortable.the breakfest could have more to choose from but what they had was good.',happy
id34782,' this hotel is all about location at an afordable price. after reading the reviews we werent expecting much. we requested a renovated room & got it. i use the word renovated loosely. it was updated & things were new.. but not much went into it. the new carpent was simply cut & glued down.. nothing fancy. since we were only there to sleep & shower this was not a problem. the room was clean & that is all that mattered. the staff was friendly and gave us extra towels & pillows when we asked. being not even a block off times-square it doesnt get any better for the price.',not_happy
id34783,' i booked the room directly from the spg website which had a deeply discounted rate which had to be prepaid. the w is a --- minute walk away from metro center metrorail stop (red orange and blue lines) and is across the street from the treasury department and only one block away from the white house. i felt comfortable walking to the hotel even late at night from metrorail. although the hotel provides complementary acura towncar service i never took advantage of the program. i checked in around -pm the official check-in time and did not have to wait at all. be advised if you are checking in during the evening there may be a dj playing music which can make it difficult to communicate with the people at the front desk. i found it strange that i was not given a check-out time (i assumed it was -pm as i have spg gold status but later found out i was given a noon checkout). the hotel has - elevators which only go to guest floors if you have a roomkey. at night one of the elevators is reserved for the pov rooftop bar which leaves only - elevators serving guest rooms so there may be a wait to get to your room. my room was on the fourth floor and directly across from the elevator. the doors to the room were not very thick and i could hear the beeping of the elevator each time it passed the floor. the music in the living room (lobby) on the first floor travels easily up the elevator shaft and can i could hear the music from my room. also if the fire alarm goes off on another floor as it did during my stay the whooping noise and announcements can also be heard from rooms near the elevators. i had neutral feelings about the decor of the room. the view overlooked the treasury department which allows federal employees to easily see into your room if you are changing. the bathroom consisted of a toilet on one side and the shower on the other. i did appreciate that the toilet had two different water flush settings which helps conserve water. the shower door and surrounding area were very poorly designed. there were two hooks outside the shower door for a bathrobe. unfortunately the shower door cannot be opened if there is anything hanging on these hooks as the bathrobe was. there is a vent to the right of the hooks which you can hang the bathrobe from and not have it interfere with the shower door as shows in my pictures. the sink was not in the bathroom but part of the bedroom area. i invited a friend to the hotel to meet for a beer at pov rooftop bar. unfortunately the room key would not allow us to access the bar and we had to go down to the lobby to use the dedicated elevator. when we got to the rooftop there was no one to greet us or show us where to go. when we entered pov we noted that all of the tables said reserved and the bar was crowded. i tried to locate an waiter-waitress-hostess but pov employees do not wear name tags which indicate that they work there. i spoke to a woman who luckily did work there and expressed my confusion at how to order drinks-food. this woman was of little assistance and told us that we could sit at one of the tables until the party that reserved the table arrived. at this point we left pov and went to a bar not at the hotel. i arrived back at the hotel and went to sleep. at -am i was awoken to the whooping noise of the fire alarm indicating there was an emergency and instructed guests to evacuate their room. it was strange because the alarm was on a different floor and had echoed down the elevator bank and to my room loud enough to have woken me up. the alarm on my floor-room had not been activate. the alarm eventually turned off after a minute or two. i opened the door to investigate in which i was greeted by the smell of smoke (it smelled like a fireplace). i became concerned and took the stairs to the lobby (note that the doors to the stairs are locked and cannot be opened with your keycard once you go out). i informed the staff in the lobby of the fire alarm and the smokey-fireplace smell. they assured me that it was a false alarm but offered to send another staff person up with me to investigate the smokey smell. although the staff wanted to use the elevator to get to my floor i did not feel comfortable using it especially with the smell which was present on both the -rd and -th floors. also during the time i was able to secure a -pm checkout. at checkout i described the shower door elevator noise and fire alarm-smokey smell situation to the front desk who also informed the front desk manager both were very empathetic and adjusted my portfolio bill. i understand that the fire alarm-smokey smell are hopefully a one time event. i hope the w improves the soundproofing of the located directly across from the elevators and fixes the situation with the shower door hitting the bathrobe.',not_happy
id34784,' i got a really good deal for this hotel which is in hollywood and pretty much within walking distance of hollywood blvd. the beds were ok but not as comfortable as holiday inn is. just as some other reviewers stated i too had a bug problem in my room so beware. the staff wasnt rude but not too friendly either. so unless youre really trying to budget and dont mind sharing the room with a few --- legged friends avoid this place.',not_happy
id34785,' stayed here in september while attending a convention. since i hadnt booked it myself i didnt bother to use tripadvisor to research it first. which made it a nice surprise when we checked in since the hotel was everything i usually look for. lots of character (it used to be a jail) luxury (the bathrooms and beds were great) and unusual touches (the lobby becomes a bar and they have special events for dogs art shows fashion shows etc.). the location is also great located across the bridge from cambridge near beacon hill and within easy walking distance of lots of historical attractions in downtown boston. price seemed steep - we got a special rate of $--- as part of the convention but ive heard the regular rate is almost double that.',happy
id34786,' went to sf for a birthday celebration with friends. the staff even left a birthday note and chocolate covered strawberries in our room on arrival - very nice touch. room was nice clean big enough great location right by bart station financial district. embarcadero and union square shopping are very close.',happy
id34787,' i am a hilton diamond member and usually love most hiltons. this one did not measure up! the lobby is utlitarian and has many obviously non-hotel guests sitting around. the service was attentive and pleasant but cannot overcome the negatives. one a tower elevator was out of commission for more than a day and a foul odor was present around it. there is no lounge (we were told that this was for our convenience!!!!). the breakfast lineup at starbucks was -- minutes the sit down restaurant longer. rooms - blah. by the way location is not on union square - it is several blocks and many homeless panhandlers away.',not_happy
id34788,' i traveled to the sheraton hotel in austin on business last week and reserved three rooms for my colleagues and i for the evenings of ---- and ----. when i realized our travel would preclude us from arriving the night of the --rd i called the sheraton and spoke to a man named landon -- he said that i would be charged for the night of the --rd but assured me that he would make a note in our reservation so that our rooms would be available to us on the --th. i arrived on the --th and attempted to check in. i was told by the front desk that i was a no-show the night before. it turns out the front desk attendant i was speaking to in the flesh was in fact landon and my story didnt register with him until i invoked his name. after it was plain that he was the one who had assured me of my room the day prior (and clearly didnt make a note in the reservation as he said he would) landon told me my room was ready. i told him that my companions were arriving later that evening (sometime between -p and -- midnight) and he assured me that their rooms would be available for check-in when they arrived. i headed up to my room after a long day of work in austin and within -- seconds of being in the hotel room i walked into the bathroom only to find that the toilet was overflowing. i called guest services who to their credit sent an engineer upstairs to fix the toilet about -- minutes after i called. after about -- seconds of inspection the engineer told me that the toilet was fine and it did appear to work. it appeared to work that is until i returned to the hotel late thursday night ready to go to bed and walked into the bathroom only to find that the toilet once again (inexplicably!) was clogged. at this point with only five hours to sleep i decided not to deal with guest services (who didnt fix the problem the first time anyway) and decided to avoid the toilet for the rest of my stay -- not an easy undertaking for those familiar with texas bbq. our troubles didnt end there. one of my colleagues who arrived at --pm on thursday was told that they didnt have a room for him despite landon is assurances that a room would be ready and waiting. the hotel staff walked him at --pm when he had to be up for work at -:--a the next morning. they did book him in a room at another hotel but as i was reviewing my credit card statement i realized i was charged for his room at the sheraton despite the fact he was walked (a charge that i plan on disputing with the hotel.) the service at the sheraton austin was completely unacceptable and from my experience the incompetence wasnt limited to landon. the fact that i paid over $--- per night for each of these rooms strikes me as completely ludicrous. i travel often for my job and unless something changes it will be a long time before i book a room -- for myself or my colleagues -- in any sheraton.',not_happy
id34789,' a great family place to stay had a - bdrom unit which was plenty of room for family of - - bathrooms and - tvs! hotel has a full breakfast in am saved at least $---day thanks to this. eggs make your own waffles fruit toast bagels danish cereal oatmeal yogurt etc. was so easy to go down to lobby and feed the kids without having to hurry to get ready. monday-thursday they have afternoon snacks as well some are enough to be a dinner. great location - blocks but short blocks to metro restaurants in walking distance a little market or the hotel will get the items for you at no extra charge. everything was clean in good condition staff was friendly and very helpful. if you need it parking is available on-site but we didn;t have a car. will definitely return on future trips.',happy
id34790,' the room was great! the bathroom was small but i dont spend much time in there. the location is great. i would stay again!',happy
id34791,' initial reviews gave me pause however after staying there this last weekend i definitely would return! the staff was wonderful. yes the single elevator is small and slow but they are excited that they will be getting a new fast elevator after the first of the year. although they may want to consider replacing some of their blankets their pillows were wonderful. you cannot beat the location! close to everything great dinning nearby continental breakfast was nice starbucks right across the street ~ and price is definitely a major plus! i would call the tremont a boutique hotel with the charm of a b&b and would recommend the tremont to others.',happy
id34792,' a nice find in the touristy fisherman is wharf area. the hotel was hosting conferences and was very busy during our october stay. the lobby was always busy with waiting lines for the front desk concierge and bell man. service was average for a large property like this. we arrived well before check-in time at --:-- am and without asking if we could check-in (we were just hoping to store bags) we were assigned a nice courtyard room. one of the few in the hotel with a small balcony. the room was a decent size and the smaller bathroom as noted in other comments was clean and functional. the bedding was excellent and furnishings were in good condition. the internet was a challenge expiring at noon but that warning does appear before you commit to purchasing it. simply purchase it after noon and youve got all day and night to use it. sent clothes out for laundering and they were returned as promised the next day. avoided the parking prices by not renting a car (hertz is just a few blocks away) until departing. all hotels in the area appeared to be charging between $---$--- night. went to the ihop across the street for breakfast but the hotel buffet at $--.-- person is far superior. it costs a bit more but the selection was endless. housekeeping was efficient and the daily cleaning made us feel we were checking in to our room for the first time each day we returned. all in all a great place to stay in an area close to many attractions cable cars and ferries. we did by the three day muni pass for $--. you can ride cable cars buses and street cars with the pass and it saved us a fortune in taxis. we overheard from staff working in the halls that they are preparing for a $-- million dollar renovation. i dont think it is needed but i would gladly return to this hotel provided they were not undergoig renovations.',happy
id34793,' i asked for a quiet room at checkin and the girl at front desk assured me it was. that night and the remainder of the - night stay i was annoyed by yapping of - jack russell dogs. i asked why i wasnt asked if i wanted to be on a dog friendly floor or if i had allergies before giving me the room and was told sorry. my friend and i asked for a recommendation for breakfast at balboa park and was sent to a restaurant that opened at --:-- for lunch. we went to the pool to relax & read and was subjected to the most crass scene either of us have ever witnessed. we are well traveled and never in our lives have we witnessed a more disgusting display of bump and grind. there was an elevator that came up from street level and dozens of -- somethings in their bikinis and muscle shirts entered. it was offensive to the guests who wanted quiet relaxation. i will never stay at a kimpton hotel again. it truly was a horrific experience. lack of training by the staff at the front desk and lack of consideration for hotel guests was very shocking and disappointing.',not_happy
id34794,' we stayed here over the june -- weekend. will definitely stay here agaon the location is perfect....so close to chinatown wonderful soho shopping and little italy! you are perhaps a - min walk to the red --- subway line and same to the blue ce line which makes it very convenient for travel to the times square area. easy to walk as well to the trade center site. the staff was excellent especially jay at the front desk. he was very helpful and gave us perfect directions! our room was spotless and had an extremely comfortable bed. breakfast each morning was very good and we liked the atrium that the dining area was in. well done hampton inn soho!',happy
id34795,' stayed for - nights. staff is wonderful. rooms are clean and nicely done but for - person. the same with the bathroom. so small. the james has the same look and feel just a lot bigger and closer to it all.',happy
id34796,' i had reservations for - days but only stayed in the hotel for - days. i will not repeat all on the horrible things other guests already mentioned. theyre all true! i stayed in room ---. upon entering the room it was humid. the air conditioner was on cold but did not work. i had to visit and-or call the front desk - times before someone came to look at the unit. the repair person pretended to fix the problem but - hours later it was too humid and the sheets were actually damp. the front desk sent a fan to the room. i informed him that this was unacceptable and i wanted to speak to a manager. nearly - hours later and - additional calls to the front desk. i went to the front desk. the manager stated he was unaware of my request to speak with him. he stated that this was typical when the temp. exceeds -- degrees in dc -- as if air conditioners are not suppose to work properly during humid weather. complaining for -- minutes did not resolve the matter. the next morning i complained during check-out and received a discounted (still overly priced) rate. stay away!!',not_happy
id34797,' this hotel is great with free drinks and food in the evening free breakfast and free wifi. the rooms in the san fernando tower were huge and perhaps a little too big as they looked a bit sparce with the furniture that was in there... better to be too big than too small though i guess! the position is great with an exit directly onto the riverwalk and only - minutes walk to the busy part with all the restaurants and bars. the riverwalk is definitely worth a visit as it really has a nice buzz about the area and this hotel is perfectly placed to enjoy it overall a good hotel with some nice free extras and you get to see a used and disused bank vault in the basement with massively thick vault doors!',happy
id34798,' it is really all about location and since it is perfect there is no reason to write more about that. we booked a parkview room and got a room at --. floor. sure we could see the park in between the buildings in front of us. but with a building covering -- percent of the view we felt obliged to kindly ask for a better view. the room was otherwise really nice. and... sure of course no problem will --. floor be nice ? great service at the desk! and great view ! we also enjoyed the casual atmosphere and small amount of twisted humour here and there. (please dont use the minibar as a fridge. if you need a fridge please let us know and we will be to provide you one :) somewhat strange though to find absolutely no information about the facilities in the hotel. but the concierge could tell us everything. i must mention the bed which was just fantastic ! many reasons to stay here but im not to sure about coming back. i expected a little better value and missed a sort of soul you can find at many other hotels. the building itself is probably most to blame in that matter but the staff is doing a great job trying to compensate. but of course if you like to sleep well in a spacious clean room (with a view) within walking distance of everything dont look any further !',happy
id34799,' dont stay here. it is very dirty. we should have left.',not_happy
id34800,' we forgot our wallet back home in toronto but had plenty of cash and no credit cards on us. when we arrived to the hotel the manager at the front desk told us that we need a credit card and that he could not bend the rules for us. after pleading with him for ten minutes he said he will see what he can do and went to the back to make a call. when he left the other girl working at the front desk said that this happens all the time and she does not think that it will be a problem. shortly after the manager comes out and says that he could not do anything for us. by than it was getting very late and we were very tired. to make a long story short our family back home had to come to our rescue and the staff were not accomodating at all. i would never stay there again and deff not recommend it to anyone',happy
id34801,' this is a great little place to stay in nyc. fabulous location and a wonderfully helpful staff. i was grounded over night at j.f.k. and decided to come into the city. i had read a good review about this place before and it did not disappoint! my room was clean and had nice sheets and towels. i got to the hotel rather late and was able to leave my luggage with the staff the next day so i could walk around the city for a little while since my plane wasnt leaving until around -:-- p.m. i used to live in manhattan and it was nice to have an unexpected overnight stay in the city. the hotel served a fabulous free continental plus breakfast and gave you a little newsletter telling you interesting places to check out in the neighborhood. i would definitely stay here again!',happy
id34802,' i stayed with my family in this hotel for our family vacation in nyc. centrally located and just - mins walk from the macy is shopping paradise and stores. subway is just next to the hotel. empire state is just couple of blocks from the hotel. everything is approachable from the hotel and safe. corner rooms are really good and you will have a panoramic view of the city. modern amenities in the room as it was newly built property of hilton. breakfast provided to us as complimentary is just awesome. wide range of food from typical american style to continental and oriental. for the shopper and travelers i would recommend this hotel.',happy
id34803,' we took our two -- year old daughters to celebrate their --th bdays. it was a fabulous and convenient place to stay. we requested early check in and they granted it and gave us a room with a view! nice views of time square. i was surprised at how quiet the hotel was considering it is in the heart of times square. the elevators were fast and always available. the concierge is were incredibly helpful! (and we asked them alot!!!) the rooms are spacious with a refridgerator and a nice flat screen tv and a safe. the bathrooms are big enough for two teenagers to get ready together. the fitness center is gorgeous (even though we didnt actually work out.) overall the location is just awesome...so close to everything and lots of easy little eating places without having to eat fancy. the theatres are withing a few feet of the hotel...this was just a great trip and the hotel really made it that much better!',happy
id34804,' fantastic location during our stay in ny. the staff at reception was quite unpleasant and the rooms are a standard level. of course the view is spectacular. sant patricks is in front of the hotel which complements the view. a nice place to be.',happy
id34805,' i simply love kimpton hotels. i stay in a lot of them but honestly there is something magical about the helix. whether it is the amazing patio or the kitchy room appointments i dont know-- but i just love this place. that staff is amazing and attentive. the rooms are cozy and well-appointed. the location is perfectly located for easy jaunts to various tourist or business destinations. it is just a very well-done operation. cant wait for another stay-cation in my own city!',happy
id34806,' modern cool and hip hotel . nice and large rooms . awesome location . will go back .',happy
id34807,' we stayed at the qt for one week. for the first two nights we had room --- - direct above the disco which can be rent for private parties (by pop stars or whoever). they had the loudest music i have ever heard - till - a.m.!!! we felt the vibrations in our beds. i cannot understand why they do the private parties in that way. even if it is a very stylish hotel first of all it is a hotel not a nightclub! if they want to have a party room it should be away from the hotel rooms. then we moved to a higher floor which was ok. the rooms are small but very clean and the breakfast is excellent!! the location is great. the staff is very friendly. we will stay again - on a high floor!',happy
id34808,' along with my wife and son we stayed one night as we had a black tie event in new york. nice room with opening window on the --th floor. not large but decent size for new york standards. everything was clean. needed to call housekeeping for towels on sunday morning. after waiting about a half hour i found an abandoned housekeeping cart on the floor and helped myself. other than that no complaints. on saturday afternoon we stopped off at the bar for some snacks and drinks. wings and nachos were about $-- each and drinks ran about $---$-- per. it was a nice place to catch some football and relax. one concern i had was parking because we needed to go in-out and the hotel is website clearly stated that it was about $---night with no in-out privileges. i wasnt sure how to handle but i lucked out by finding a metered spot on --rd street; only about -- paces from the entrance to grand central. we had to go out later that night to the affair and when returning the same spot was available so it turns out aside from the cost of the meter i parked free in new york. shocking. i would recommend but not necessarily make it a point to stay at this hotel again.',happy
id34809,' we brought our son to new york to celebrate his --th birthday and stayed at this hilton. we had a great stay here. one of the best things about this hotel is the staff especially the bell hops and the conceirge. they were all super friendly -- especially to our son -- and incredibly helpful. the room was clean and for a nyc hotel room and the price it was an adequate size. the only thing we lacked was a refrigerator to keep our own drink and food in. the location was perfect for us. it was just several blocks to subway stations and easy cab rides to many of the places we were visiting. we will definitely stay here again. we didnt eat in the restaurant downstairs but my husband and i did have a drink one night in the rooftop bar. nothing memorable there and it was a young crowd.',happy
id34810,' my wife eight week old son and i were in nyc for four nights and included a friend is wedding. pretty much everthing i have to say about this hotel would be edited. never again says it all. fortunately this stay hasnt dampened our love affair with new york and we would definitely come again and stay somewhere else. the highlight of the hotel was meeting tony dungy in an elevator on the sunday - presumably he was on his way to the tv studio (nbc sports i think) to set up for the nfl games that day. nyc is a great city. it definitley doesnt sleep and puts london to shame in that respect. come on boris sort out the night time transportation system. highlights included cupcakes from magnolia in bleecker street and doyle and doyle antique shop in orchard street.',not_happy
id34811,' first of all the location cant be beat if you want to see broadway shows. the rates were reasonable compared to other hotels of the same caliber. the service throughout the hotel was excellent. the room was done promptly. i left something in the room and called security. they went to the room immediately to recover the item and sent it to me. at check in they were able to get us in by noon. the concierge was extremely helpful. i cant think of anything negative! have stayed here before and will stay here again!!! highly recommended.',happy
id34812,' i stayed here a few days looking for a cheap hotel while at a conference since the conference hotels were really booked. here are some reasons why the place is less desirable: * run down neighborhood (as noted in previous comment) * the hotel desk has a glass panel in front of it * i had to pay a $-- deposit to get a remote control for my tv. the remote only had about six buttons on it. * the tv only had ~-- channels. two of them were very graphic porn channels. * to get an idea of the neighborhood there were signs that said that you cannot have any guests come to your room. * the wifi reception was very poor in my room (i realize that this can be fairly normal...)',not_happy
id34813,' this was our first stay and not our last. great location next to the t and rooms were comfortablequiet and spacious.',happy
id34814,' stayed there for a few days in august ---- for work. hotel is very nice and the staff was friendly and attentive. home was clean and decorated in a modern style. toiletries and towels always restocked fully each day. wtc construction across the street is loud and dirty but the noise is over by -pm. path station is very close so you can get pretty much anywhere. not much of a problem getting cabs. starbucks around the corner for those that are interested.',happy
id34815,' this place was great very luxurious room bed had sateen stripe sheets and down comforter. very large room. pool was warm although no towels; had to go back to the room for towels. no mention of priceline at check-in. highly recommend. free parking on the street on sat. night.',happy
id34816,' stayed here for business it is well situated and quite central on -th avenue - about -- mins walk to times square and near to penn station. the hotl has had room refurbishment and those that have been done are good - rooms are not large but quite acceptable. the bathrooms are a little dated but tidy in an old ny style and clean. the bar is good but as you would expect not inexpensive however the staff are very friendly. the ny diner - part of the hotel - serves a good breakfast but again not inexpensive but fairly good value. there is no room service and no in-room bar so you need to buy bottled water etc. also there is no in-room safe - but you can use the hotel safe facilities.. i would suggest you ensure you put serious valuables in it and other things you want to keep safe in your locked suitcase i have been hit by loss of possessions in a number of nyc hotels - i am now very cautious. wi-fi is free in the room which is better than most central nyc hotels the hotel operate a competitive car-driver service to local airports and it is a far better experience to the yellow cabs and compares well on price. all in all a good choice and i would stay there again.',happy
id34817,' the room was nice and clean. i really liked the updated washroom which were very contemporary. it is walking distance from the domain and the mopac highway. overall good experience in the short visit to austin.',happy
id34818,' most horrible wedding experience ever i just spent over $----.-- with the wyndham for my daughter’s wedding. what a mistake!! if i hadnt paid for it - months ago we would have found another place from the start. we went through - event organizers. two of them tracie schwerin and tonja holland were horrible. they lie to you or tell you things then deny they said it (youd probably be better off to record all conversations). they wont return calls or e-mails. the manager donald harris is not much better. he will tell you he is sorry pretend to listen to your concerns however he could really care less. the day after the wedding i went to clean up the reception room (which we were told we had all day to do) and my things had been thrown in the trash!!!!!!!!some center pieces were broken and her bridal bouquet in the trash!!!! organizational skills they do not have communication skills they do not have customer service is extremely poor. please do yourself a favor and do not have your event at the wyndham you will be sorry........once they get your money you are on your own.',not_happy
id34819,' upon arrival we were amazed at how lovely the place looked especially for the price we paid. there was a bit of a mix-up at check in and we ended up being checked in to a room with people still in it. but the staff were very apologetic and gave us a new room. the rooms were spacious and clean and dark in the morning (its rare to find a motel with black out curtains that work!!) the only problem is that it is $-- a night for parking but if you are aware of it before hand then there is no problem. would definately stay here again... and again!',happy
id34820,' this hotel is really nice and very close to the white house. it is also an easy walk to the washington and lincoln memorials and the smithsonian museums. there are plenty of restaurants and cafe is close by. check in was very quick and easy. the room was very clean and tidy and although we overlooked the road there was no noise. we would definitely recommend this hotel.',happy
id34821,' this hotel must pipe deodorizer that is used to cover up the odor in a smoking room through the entire ventilation system b-c it was so strong upon entering the establishment that it made me want to gag. the room was at best just a place to sleep didnt feel clean and even though the website said it was recently renovated that must have been the part of the hotel we didnt see - no wait a minute the sign outside was actually quite nice and looked new. maybe that is what they meant. anyway we arrived late at night anticipating a quiet meal in the restaurant or bar and relaxing before bed only to find that the restaurant was closed (which was fine) and the bar only served pizza (okay well have pizza) but on that particular night they were out of pizza and had nothing to serve us. the staff then strongly recommended and sent us to a local bar that turned out to be a smoky hole-in-the-wall with the music so loud we couldnt hear ourselves think let alone talk and a waitress was seen bringing out a bottle of beer squashed into her sweaty armpit since her hands were full of other drinks. im just of the mind that if you dont have a lot to work with (an older building) and maybe the area you are located isnt in the best neighborhood that you make up for it in service and amenities and at this particular hotel those things were just non-existent!',not_happy
id34822,' a contrast to the other marriott properties i stayed in nyc - (-) large rooms (-) great view - both city and statue of liberty w-o paying exorbitant extra fees (-) nice common areas (-) decent executive lounge it was a great choice for me as i was on business trip with meetings in the area. recommended!',not_happy
id34823,' the title says it in a nutshell. this hotel although admittedly tough to spot sandwiched in between other buildings with an alley entrance has all the basic business traveler necessities. these days any hotel with free in-room internet both wired and wireless is great. hotel parking at $---day is manageable compared to triple that rate ive paid in other city downtown areas across the country. the breakfast buffet with omelette station is a nice step up from continental breakfast if you dont mind the $-- bill. the galleria location is great with many shops and restaurants in easy walking distance. the staff was great and cheerful in a stepford wives way that you hope for when staying in a hotel. the lounge area with full bar rounded out what i like to see so overall it gets my recommendation.',happy
id34824,' having just returned from nyc this hotel is in an ideal spot you wouldnt think that by the street it is half way down across from the port authority bus terminal and subway the hotel is kept very clean and has all amenities you require with a large fridge-freezer microwave and hob all untensils if you want to cater for yourself the only thing missing was a kettle they supply t bags sugar and coffee and also an all you can eat breakfast with the usual cooked or continental and fresh fruit to go as well this is free.the beds were extremely comfortable if you can ask for a higher floor as the ones on the lower ground tend to be a bit dark as we found outso we asked to be moved to the --th floor which was fine you can pick up wi fi in your room but also down in the reception there are three lap tops for your use which is ideal to book theatre tickets check in for flights etc. the street is not too busy so you dont get much traffic noise and get no noise from the bus terminal. the staff were very approachable and nothing was too much trouble the housekeeping side was excellent with rooms and towels being changed daily',happy
id34825,' mother and ---year-old daughter stayed - days at end of march. used our car less than half the time. do stay downtown so you can walk or take the trolley to most major attractions. great zoo ( giant panda stole my heart) graceland is very well run (get the platinum ticket that inclueds his cars and customized planes). national civil rights museum sun studio (a great tour) a ride in a cinderella carriage and a mojo music bus tour were also on our agenda along with sampling soul food at fourway and ribs at rendezvous. i would do all of them again. we are not blues fans and knew very little of the music or musicians memphis is famous for but this was a great orientation. food here is reasonably-priced and it is a very casual city. stayed at comfort inn. great breakfast clean $- daily parking clean rooms good price. tip: there are panhandlers downtown but not threatening. just put a couple of singles in your pocket so you dont have to open your purse on the street. tip: kids are allowed in the blues bars that dont allow smoking.',happy
id34826,' stayed at this glorified motel in may for a conference. the room was in a cottage otherwise known as the walkup floor of a - level motel. furniture was scuffed up bathroom sink smelled like a sewer when the water ran found bugs in the bathroom. for $----nt this was a ripoff even though i was not paying. other guests from the conference had similar tales of dissatisfaction.',not_happy
id34827,' we would definitely stay here anytime we visit san francisco. the proximity to chinatown fisherman is wharf and union square made it so easy to navigate that we didnt need to rent a car. the newly opened executive center was terrific for breakfast and light snacks at hour. we spent a lot of time there using the free ipads watching the flat screen tvs and chatting with other guests. the staff went out of their way to accommodate our every need. the facility exceeded our expectations in every way.',happy
id34828,' my girlfriend and i traveled there for a getaway weekend and stayed - nights. i found the room to be reasonably clean and they had aveda complimentary shampoo (nice touch). the common areas around the lobby appeared to be clean and well kept. my girlfriend had stayed at silver cloud hotels and she loved the breakfast waffles they serve. the breakfast was reasonable and the waffles were great. i must add that one night we had gotten a bit lost late at night. i called for the shuttle. although we were not in an area where the shuttle normally picks up the hotel manager made an exception and had the shuttle pick us up. file that under good customer service . i travel for business about --- nights a year and i found this hotel to be a nice value.',not_happy
id34829,' i am writing this from my room in le parker meridien because i have been up for several hours listening to the neighboring room. while i am frustrated with their schedule and noise i realised early on that they are having normal conversations at odd times off the night. the walls are so thin it is as if they are in my room. the hotel has a thin veneer of modern decor but you will see through it quickly. banged up walls cheap furniture ...and worst from a safety perspective an incomplete evac plan on the back of the door...while its clean and the staff have been friendly i am going back to the kimpton chain.',not_happy
id34830,' sent to this hell-hole by us airways after they cancelled my flight from philadelphia to san francisco at --.--am following a -- hour journey from europe. have never seen anything like this place before and thought it only existed in a slasher movie !!! opened the bedroom door and my boots immediately stuck to the carpet !! air conditioner-heating unit had two cockroaches who had been fried on it possibly several months before. the bed cover was just too suspect to even touch but pulled the cover off to reveal one sheet no blanket and who knows what was living under the sheets !!! one lamp for light which i left on all night to deter any bugs etc. from coming out of the corners of the room during the night !! had to put my suitcase on top of the chair so as not to place it on the filthy bed cover or the even dirtier carpet. wallpaper peeling off the walls everywhere because of huge damp patches on the ceiling. pure exhaustion made me sleep ( with all my clothes on ) in this disgusting place !! ran out of there the minute i woke up and felt like my skin was crawling !!! would never ever recommend this place to anybody ever !!!!!!!! us airways should be ashamed of themselves for sending their customers who they inconvenience to this dump !!',not_happy
id34831,' my mom sister and i stayed at the inn at union square may -th--th. we stayed in a queen suite on the -th floor and it was perfect for the - of us. the directions that we had to get there were perfect and valet made parking a breeze. check in was very fast as well. the room was clean. it is small but so quaint and very comfortable. the location was perfect. we usually stay at larger chain hotels so this was a big change for us and we were pleasantly surprised. the wine and cheese was great we were able to enjoy that both evenings. the continental breakfast was fabulous with a great selection of pastrys toast bagles yogurt muffins granola raisin bran coffee juice tea and bananas! it was so convenient to just walk down one flight of stairs get our breakfast and walk back up to our room. the location was great just a few steps away from union square and the cable car stop! the entire staff at the hotel was terrific from housekeeping to the valet from the front desk staff to the friendly man that visited people during the wine and cheese hour (which was actually - --- hours!). i have never had such fabulous service. i wish i could remember the names of the - gentlemen that worked at the front desk they were both fantastic! i hope to stay here again and i will recommend it to family and friends!',happy
id34832,' the hotel felt old very narrow and very small(even the elevator). i booked a room online that was supposed to be a smoking room. the room wound up being a non-smoking room which wasnt so bad until we opened the door to the room. the room was extremely small. the entire room was a king size bed a small table and an extremely small bathroom. the carpeting was ripped in places and looked dirty. the bedspread was an old blanket. the bed had five pillows that were supposed to be white. two of them looked yellow. the room was hot. we turned on the air conditioner and it never cooled the room. our tv was broken so we couldnt use the channel guide nor select a movie from pay-per-view. the hotel promised a hot breakfast which consisted of white bread and untoasted english muffins which you had to toast yourself and waffle mix. ? the kitchen or cafe was small cramped and dirty. i have never written a bad review in my life but hope this will help at least one person decide not to book this hotel. the location was nice and that is what youre paying your money for - nothing else! the online advertisement boasts a european style hotel. if that is what most hotels are like in europe then i never want to visit! i beg you not to pay anything for this hotel and consider booking elsewhere and taking a cab to get to your next day destination! the comfort-inn franchaise should be embarrassed of this hotel!',not_happy
id34833,' this is a typical ------- flat roof motel. it is near a fairly busy hwy -- and you get some noise. however the convenience to lackland afb and sea world is good. the rooms are not well kept up and small. housekeeping is fair. the continental breakfast is typical. the clerks are helpful and pleasant. they are very helpful to those coming to bmt graduation at lackland and know all the details of the area.',not_happy
id34834,' we booked this hotel based on the proximity to our daughters condo. it was perfect and i felt safe walking alone at night if my husband was late with the grandkids and i wanted to go to bed earlier. the food at the restaurant was very good and the service was always friendly and prompt. we plan on returning. this is a downtown hotel and you can hear planes overhead at times but the prices are certainly great for the location and service. as in many hotels of this genre the bathrooms could use fresh caulking around the tubs carpets could use more frequent replacing-cleaning and someone could certainly work on the curtain rod situation! just sayin',happy
id34835,' i agree with the other writers; what a wonderful place to stay. my room was large clean comfortable and the designer wins hands down for ambience. all the amenities you could imagine and what a great location -th and market. my only issue was the price of parking; -- us dollars a day!!!; outrageous but... it is san francisco. the staff were polite and friendly. this is my new place to always stay at in san francisco.',happy
id34836,' i stayed in this hotel for a business trip. it was overpriced for what i received but i mercifully didnt spend much time there. overall it tries very hard to be something it is clearly not. i will likely try to find alternate lodgings the next time i need to travel to boston. club quarters depressed me. the rooms are tiny. there are no microwaves or fridges but somehow were supposed to be impressed by the chilled purified water in the hallway. my room smelled like the men is cosmetics counter at macy is or sitting too close to a low-level brokerage employee on the subway. likewise the lounge area downstairs was heavily perfumed or should i say cologned. the sole window in my unit looked out onto a giant blue neon tube. i expected for the price halfway decent decor which is typically of minimal concern to me. the hotel appears to have been decorated by a bunch of recent mba grads who consider target or ikea the destination for sophisticated interior furnishings. restaurant selection in the neighborhood is dismal; i ended up dining at a wendy is (the wendy is around the corner has a great view from the second floor dining area and a charming staff!) in desperation. breakfast consists of a coffee and tea. the positive thing about club quarters is its close proximity to the train station and corporate offices. that is all. i didnt encounter bugs so i suppose this is also a positive.',not_happy
id34837,' we really enjoyed our stay-- - th floor scenic bar was awesome-- breakfast was excellent- a bit noisy for sleeping( you can hear footsteps above you - lots of creaks and noises) but i will bring my sound machine next time-- great location-',happy
id34838,' i will say upfront that the rooms at the chancellor are small. if you like to run laps around your room this is not the hotel for you. the building itself is old. the elevators are old and slow but the chancellor provides the sort of mix of modernity and timeless elegance that really appeals to me. the furniture in our room was new and modern but maintained the aesthetic of a european boutique hotel. the mattress and linens were top-of-the-line. i always travel with my own pillow but the pillows were so nice that i was tempted to sneak one of them into my pillowcase on the way out. there was even a request sheet for specialty pillows (i.e. a body pillow or between-the-knees pillow). we didnt need any but i wish we had tried them anyway. the bathroom was tiny and a bit older looking but very clean and functional. only one person will fit in there at a time and there isnt a huge counter to pile your toiletries on. again if you and your companion need a lot of space or youre not fond of pedestal sinks look elsewhere. high-end toiletries are provided and the rubber duck was a thoughtful touch. the location is very central. i would not recommend driving around san francisco but you can travel just about anywhere from union square by muni. we picked up a --day pass for $-- and it took us everywhere we needed to go. the caltrain station to san jose (where we went for a hockey game) was a ---minute ride away. on a nice day you can walk to a number of spots if youre willing to dedicate a few hours to meandering around. one thing of note about union square is that it is in the downtown core. there were homeless people roaming around the neighborhood and one perched directly outside the hotel door on one occasion but i did not feel unsafe at any time. no in-room coffeemakers were provided but complimentary self-serve coffee and tea were available in the lobby. valet parking is offered by a third-party company for a reasonable fee (given the location). if you need your car for any reason you must provide ----- minutes advance notice so the hotel can contact the valet company. keep this in mind if youre on a tight schedule when checking out or if youre the sort of person who accidentally leaves things in your car like we did. two things prevented my stay at the chancellor from being ---% perfect. firstly the wifi was terrible. we planned on going online to look up addresses and transit schedules but it was often too slow to be functional. on the bright side it was complimentary so at least we werent paying extra to be frustrated. we were also on the very top floor. depending on the location of the hub i wouldnt be surprised if the connection would have been better elsewhere in the hotel. there also wasnt a fridge in the room. fortunately we were traveling with a cooler and there was an ice machine nearby. if you enjoy having snacks in your room this is something to note. all in all i thought the value was fabulous for the area and the quality of the accommodations. unless i was interested in staying in a different part of the city the chancellor would be my first choice the next time i visit san francisco.',happy
id34839,' stayed here three nights in june. lobby is gorgeous and the polar bar is a nice spot to have a cocktail (they have absinthe service). rooms are on the smallish side but nicely furnished. wife thought bathrooms were cute as heck. had a room facing the rear and the hvac system which had a low murmur that was not disturbing but not pleasing to look at. would request a street facing room which may come with its own bus murmur. loved the building former arctic explorers club with walrus tusk medallions adorning the exterior. easy walking to pioneer square which is a lively area with great histroic buildings and far from the skeezy district guidebooks make it out to be to pike place market a tourist haven that lacks local flavor (except for the flying fish i suppose) and to chinatown if your ideal breakfast is dim sum (jade garden) or pho (pho bac). overall a very good affordable stay (pre-booked the non-refundable rate online) though complimentary coffee in the morning would have been nice (restuarant downstairs does open at -am as do a couple of nearby coffee places and a piroshky joint).',happy
id34840,' this was a very nice and clean room...clean is always by biggest area of concern. great little kitchen area. only two minor things...one the web site stated this room could sleep -. however there was only a king bed and a sleeper sofa. this didnt bother us because there was only -. two there was only one tv that swiveled between the bed and the sofa. so if all - wanted to watch we all had to be in the bed or on the couch. other than that...great place to stay.',happy
id34841,' gorgeous room gorgeous bathtub - the room was big and immaculate!!! good location too.. just a few blocks walk to the centre and shops. the view wasnt anything to shout about but who needs a view when youre in a luxury bedroom??? we found the staff very helpful and friendly - nothing was too much fro them!',happy
id34842,' we drove from los angeles airport straight to san diego. the sheraton was clean comfortable and the staff were very helpful. rooms were clean and tidy with a plasma tv and - lounge chairs which we used at the end of each day to discuss our san diego adventures. our room was roadside however there was not much road noise given the amount of traffic. we were aware that the sheraton (as are a number of other top rated hotels) is about - kms from the city so without a car it would have been much harder to get around. it is however very close to shops and restaurants (walking distance). would definitely recommend staying here however distance to the harbour should be considered.',not_happy
id34843,' reviewer:a trip advisor memberliverpool uk. we have just returned from a five day trip to new york staying in the tudor hotel.we had a wonderful time as we were there for our wedding anniversary. hotel was great value for money our room was very spacious and we would stay there again.staff were very helpful and pleasant. weather was very hot and would advise you wear some comfortable walking shoes as we walked nearly everywhere!saw just about everything we planned views from empire state building were amazing.times square was alive with people and a few good irish pubs.we went to central park which was a nice break from all the crowds didnt see enough of it though as it is so big. overall we had a fantastic time.cant wait to return.',not_happy
id34844,' checking out was highlight of this hotel engineered for discomfort. while it may be dog-friendly if the only hotel space left in town go somewhere else. you stand in the frigid lobby with wind gusts blasting in because the architects never heard of double door entry just like they never heard of soundproofing between rooms! so fun to listen to neighbors in next room discussing the wedding you are also attending. not to mention personal sound effects at - am. and double-paned windows? forget it. wonderful detail when pizza restaurant hired the loudest rug shampoo truck known to mankind and parked it across from my room -- midnight to two-thirty am. after a long wedding & facing a long drive home i was desperate for sleep. called front desk was lied to called police heard the real deal (it is legal) put in two silicone earplugs took drugs and still could not sleep. didnt pay for the room that night but i will not darken their door ever again. you get one bar of soap in the bathroom thin towels and you must demand the mini bar key. and you need a stiff drink. oh everybody in our party had room card re-keyed at least once. i got lucky: five times in two days. forget it. fifty-two dollars to park and three people to tip before you get upstairs. and if youre handicapped it is thrilling to step into a bathtub for a shower. light to see what is in your suitcase? why would you want that? points in the starwood program that important?',not_happy
id34845,' do not stay here! the decor is okay but i was not impressed with the service they have. prices are reasonable but that is the kind of service you get. i normally stay at the hotel valencia but it was sold out. stay if you want a low price but beware of what you are going to get.',not_happy
id34846,' my family was very pleased with my booking the hampton. we were able to book a great deal (--- dollars a night!) the breakfast offerings were perfect...cerealsfruitspastries and they would change daily---either wafflesomlettes or english muffin-egg-canadian bacon. juices milk and coffee. with the price of dining out everyday for dinner...this was a welcome break on the wallet since we would fill up late (-:--ish). they had round the clock coffee-tea-hot chocolate as well as apples. you could also grab a bag to go in the morning if you chose to skip breakfast...or as an extra snack to keep w-you for later. (applegranola bar water mints.) the hotel was very clean and modern. the room was bigger than what i expected for nycity hotel. - queens desk-chair. big closet. average size bathroom. large window overlooking the street. (my children were entertained just people-cab-horse carriage watching). so glad we had this view. we went everywhere by subway ---which is only --- blocks away..perfect location. i was worried we wouldnt sleep well but being a block away from times square it wasnt loud at all. i also discovered i could turn up the fan at night on the airconditioner to drown out people talking in the hallway on the way to breakfast in the a.m. drapes closed to complete darkness air conditioner perfect temps. bed mattress was perfect---medium and they supplied pillows of different hardness so you could find one you liked. what a bargain! no one can believe we stayed near times square for such a good price. we booked over - months in advance directly on their website under a special they were having. the staff were all helpful and friendly. internet signal strong and free.',happy
id34847,' i would like to name mr. nate n and ms. melissa h. at the front desk here they are one of the best hotel staffs i have ever encountered. for starter they remember my name even i checked out yesterday. then they responded to my inquires with good manner (and some sense of humor). before leaving the hotel they offered me assistance with my luggage and airport shuttle (like i said i checked out a day before already but they still offered me a free ride to the airport with the hotel airport shuttle).',happy
id34848,' this is a superior hotel!! door men hour with complimentary beer and wine cookies and milk fabulous breakfast clean roomsgreat location great shopping!!! everyone was nice and helpful....highly highly recommend.',happy
id34849,' this was our third hampton inn during our us vacation. it was by far the nicest hampton of the four we stayed in. located a little outside of jacksonville it is not near downtown or really anything. it was great for us as it was a stopover on the way to cocoa beach and close to i---. it seemed brand new (i guess - year old). parking lot was being redone but no big deal. not many options for eating close by but it looks like the area is being developed and will have many options soon. beautiful rooms and decor. beautiful breakfast bar area with the usual options at a hampton. nice business centre and outdoor pool. nice staff (gave my daughter extra cookies). wish we could have stayed here longer. nothing like these new hampton inns. kudos to bartram park hampton inn.',happy
id34850,' location: right next to the highway which is great but there are lots of sketchy people hanging out around this place. ladies of the night bums drunks and druggies all eyeballing you and harassing other people. the room: dirty stained carpets stained sheets pee on the toilet grease on and around the doorknob and door looked like bloodstains on the back of the door. there was an overwhelming feeling of filth in the room. service: lady at the front desk barely spoke english and didnt understand procedures policies of the hotel. when i asked for a new room they said there was no other rooms when i asked for a refund because i would not stay in the room she didnt know what to do. when the service i used to book the hotel tried to contact them the representative was hung up on three different times. could never get a manager on the phone to resolve the issue.',not_happy
id34851,' this was our second stay and while the staff was still just wonderful and the location and amenities cant be beat there were some problems this time around. the hotel was very crowded with several events-weddings. first the key card did not work which was a common problem for many guests that weekend. the bellhop showed us how to wiggle the door to get the card to work but it is an embarrasing problem for a hotel like this that should never have gotten to this point. then i was disappointed to find that our room was a queen-queen when my reservation clearly stated a king bed. i complained to the bellhop as he brought our bags in showed him the reservation email on my phone that stated king bed and he called down to the front desk. they told him there was no possibility of putting us in a king bed room and offered nothing else. we freshened up and went down to the lobby where the concierge approached us and asked us if we had a problems with anything (again by and large the staff is amazing). i mentioned our issue with the room and she said shed talk to the front desk about it while we were out. unfortunately nothing else was ever said to us about the issue and nothing (not even a free breakfast) was offered as compensation. we also had an issue with the bill as they charged us for valet parking when our stay and play package already included it. i feel that because there were so many large parties at the hotel and we were just staying one night we were given the short end of the stick when it came to room assignment. it wasnt a huge deal for us to have queen beds but with the excellent service ive seen at this hotel i was surprised not to be offered anything in compensation.',happy
id34852,' the offer of free coffee certainly does not balance out the horrid mattress or the snotty front desk staff. we booked a room with a king-sized bed but discovered that we had been put in a room with a queen-sized bed. when we inquired we were told that the hotel considers a request for bed size but that they cant guarantee such a request unless the hotel guarantees bed size at the time the reservation is made. in other words you have to even know to ask for such a guarantee. talk about double talk. there was no attempt at an apology from the counter person or the manager. it was like talking to a wall. their attitude was bad enough -- but the bed was absolutely horrid. and im not talking size -- im talking the absence of even minimal comfort. my husband and i rolled toward a depression in the middle of the bed and it felt as if the bed had no padding whatsoever. it was so hard that my hip bones ached the next morning. the only difference between the bed and the floor would have been that if we had slept on the floor we wouldnt have rolled together. we didnt ask for or expect much of a view but the windows opened to a dark alley and a view of the moldy wall of the building across the alleyway. the towel heater would have been a nice touch -- if it worked. but the absence of a fan in the bathroom was not offset by the nonfunctional towel heater or the tiny robes offered for guest is use. no the room wasnt outrageously expensive (although parking was). the room and the bed were just not acceptable. ive had better rest at a holiday inn.',not_happy
id34853,' the hotel is not wow but it is clean and in a great location with the reliant stadium in their backyard. the personnel was very friendly and helpful. i am an awards member and was offered a late check out and given a voucher for a drink at the hotel lounge.',happy
id34854,' we always go to san francisco in december but this was the first time we stayed at the villa florence. we really liked this small hotel. it is literally right around the corner from union square. it is therefore close to shopping like macy is and other union square shops and a short distance from nordstrom is. we were not aware of the $-- per day administrative charge but it was explained at check in and does include wi-fi and several daily newspapers (sf examiner wsj and usa today) which are available in the business center. although our room was not large but there was plenty of room to walk around and it was bigger than many other rooms weve stayed in nearby. many of the fusion is rooms right around the corner are miniscule in comparison. there is a bar in the lobby which also has sweets and coffee which was very nice. there is a popular restaurant in the hotel kuleto is. there is a starbucks on the corner. there is also a public parking garage on ofarrell again conveniently located just around the corner. daily parking there is $-- but villa florence charges $-- for parking. we booked our room through expedia and requested a king interior room so we wouldnt be on a noisy street. our room instead faced ellis st but noise didnt bother us aside from garbage trucks at around --:-- each night. we also got a queen instead of a king but didnt complain as we had more room with a queen. i guess we should have asked for a partial refund (difference is $-- a night) but we didnt. the room itself was very nicely decorated with great tile and light in the bathroom. there was a bathtub-shower combination. the mattress comfort was fine but a little soft for me. pillows were comfy. there is a mini-bar and a small refrigerator. there is plenty of storage and robes are provided. there was a large flat screen tv. we would definitely stay in this hotel again.',happy
id34855,' i read some negative comments about the condition of the millenniun bostonian hotel on tripadvisor but my husband and i wed try the hotel anyway. the location is fabulous and we found the food and staff to great certainly underrated. yes it could use some work but we understand that a major project will start soon to renovate just about everything in the hotel. we would recommend the hotel to anyone looking to be in the middle of the action.',happy
id34856,' the location of this hotel is the real draw. for those who like to walk you can pretty much get to all the main tourist draws from here and for those who dont like to walk all subways are close by. the rooms were small but cute. the hotel seems somewhat old but has a cool retro charm. check in and check out were quick and the only service complaint i have is that i had to ask twice for a foam pillow and the pillow i was brought did not seem anything like foam to me. we were there during lollapalooza and there was some noise in the halls at night due to all the people getting home from the concert but the beds were comfortable and we still slept well. i would definitely stay here again.',happy
id34857,' nice change from typical chain hotels (even if it is a doubletree now). spacious rooms with nice furnishings a great lobby-bar that throws you back to a more relaxed albeit masculine time. nice place to just read and sip a nice glass of something. try to get a room above -th floor as street and ballroom noise can be brutal at times.',happy
id34858,' this chicago hotel had many good reviews but our experience was not so great. our aiport shuttle dropped us at the side door and we found the registration desk in a narrow hallway near the elevators and door to the parking garage. most hotel registration desks are in a lobby area - this was very uninviting. our room was in the front of the hotel with a view of the park but the hotel does not have good soundproofing and we could plainly hear noise from the street and from the hallways. we were on the same floor as the swimming pool but we didnt use the pool as it was always occupied by many children. the staff member at registration when we checked in was cold but the staff during the day were very friendly and helpful. the location is good and our room was okay. there are many fine hotels in chiciago and i would not stay at this hotel again.',not_happy
id34859,' this hotel was a good economy hotel in a perfect location. it was clean and the room were average size for midtown (small but that is what all the rooms are like). the elevator took a long time to arrive during peak times and are very small and cramped. this is a good hotel for a vacation not a business traveller is hotel.',happy
id34860,' i was looking for a good pool area and renaissance austin delivered. ive stayed there before but it was for business not pleasure. i received an email with marriott e-breaks and decided to check it out. we were able to stay for $--- a night. not bad for a full service hotel. there were very few guests. our room was quiet. (i made a note to tell the reception staff that we didnt want any noise issues since i had seen a previous review). our room was larger than i remembered in previous stays. we had two queen beds a pull out sofa and a lot of room to move around in. we also got a rollaway. the pull-out sofa didnt have linens but it looked like it wouldnt be comfortable so i had the twins share a bed. there was a nice indoor & outdoor pool hot tub. the bartender was nice and made up a special drink for me that i could take to the pool. nice tables everywhere. didnt feel crowded at all. we spent almost $--- on breakfast for a family of -. i thought that was a bit ridiculous. the food was pretty good but extremely expensive. they did not offer a buffet the day we went. we did get complimentary mango smoothie shots strawberry mini-muffins and herbed hash browns all of which were very good. the staff was very friendly everywhere we went. well be back but we wont eat breakfast there!',happy
id34861,' the hotel was clean the staff were friendly accomodating and helpful. there is a starbucks in the lobby which is convenient. the location isnt in a fantastic but if you have a car it isnt so bad. it is about ----- mins to beverly hills depending on the traffic on the interstate. note that you have to pay for parking about $-- - $-- per day. also there is a thrify is about - mile (-- min walk) from the hotel which is convenient if you dont wanna pay for parking (just rent it day by day). reserve the car on-line as it is cheaper this way.',happy
id34862,' we stayed here for - nights while exploring the indianapolis area for pleasure. the hotel is located in a busy shopping and business area but tucked away in a quiet corner. there are numerous restaurants within a short drive and-or walking distance from the hotel along with the shopping mall accross the street. i have somewhat mixed feelings about the hotel itself. the staff as mentioned before was very friendly and accommodating. our room was not ready when we arrived at -:--pm on a saturday but the desk clerk brought me over to the room to check on its status where we found it in process of being cleaned. one of the manager is was helping clean the room and he was very apologetic. fortunately it only took about -- minutes before the room was ready. however after we got in the room and started to unpack we found one of the window sills covered in cigarette ashes and i had to go find the cleaning staff to come back. we later noticed that the sofa had not been vacuumed and noticeable areas of dusk on some of the tables. one of the - tv remotes was missing which never did get replaced during our stay. our room was large with - bedrooms - bath living room and full kitchen. very nice layout and spacious but pretty basic with some signs of wear and tear in our room and overall the cleaning was not as good as it should be. the next day after being out all day we returned to the hotel around -:--pm to find our room had still not be cleaned . we asked the cleaning staff down the hall about our room and they complained that they had many rooms yet to clean. we ended up going out for an early dinner so the room could be cleaned which was finally done when we arrived back around -pm. the hotel was full the night before but was not full the next day so i find no excuse why our room could not have been refreshed earlier in the day. i mentioned this to the manager at the desk the next morning and she was rather dismissive. our room though was cleaned by mid-day the next day. the property feels more like a suburban apartment complex rather than a hotel. the breakfast was very basic with cereals and packaged muffins and only - tables in the small lobby where people can eat. we opted to go out and buy our own healthier breakfast items and eat in the room. all in all a good value for the money especially if you like more room to spread out and a full kitchen. definitely not a luxury property.',happy
id34863,' came here for a business stay and was impressed! big open entry way clean nice rooms super helpful staff (bell service front desk room service) and delish food to choose from when getting room service (even at --pm!). nothing is more annoying than getting into a hotel late and having two un-inspired sandwiches to choose from. they had tons of options - but i had baked tomato soup with fontina cheese and croutons as well as the spinach salad with strawberries roasted beets almonds and goat cheese. so good. would absolutely stay here again!',happy
id34864,' generally i like residence inns.....whether business or leisure travel. but they have to be managed and staffed adequately - like any hotel. this one needed help. no one at front desk to check me in.....they poor soul flying solo that nite was too busy prepping breakfast things - i had to find her! (before --pm? aw c;mon!) they stuck me in a handicapped access room with a door that even the incredible hulk would have had to strain to open on his own.....and the whole wing stank of vomit. (hint - a few puffs of a room smoke-deodorizer might have worked well) breakfast at -am was a case of where did everything go? - obviously there had been a passable selection but all snapped up and no replenishment. checkout was fast efficient. internet was ok room (aside from stuck door) - was ok....clean at least. bed comfy. ac ok. your experience may be better - i hope so - i called and wrote marriott on my unhappy stay here.....having said that one of my colleagues was equally dischuffed in their overniter last week and moved to the hilton property nearby. that is where ill go next time.',not_happy
id34865,' we decided to go to charlotte to do a little shopping and have dinner with friends. since the ritz is a new choice we thought that we would give it a try. we reserved on line - the breakfast package- the room rate included breakfast for - and valet parking. when i made the reservation it asked if we wanted feather or foam pillows. i requested foam as i have an allergy. we checked in around - pm on a friday. the lobby was empty and the front desk clerk was pleasant but seemed disorganized. the bell man was very good and pointed out the hotel is amenities as he took us to tthe room. the room itself was very clean. the decor is very old world gentleman is club. we went down to the lobby bar to have some lunch. the bartender was overwhelmed with - couples in the bar area. she said that usually she isnt busy and spends her time slicing fruit so the number of people there was a lot to handle. we had a burger and a quesadilla. the burger was fine but not special. the quesadilla was really bad. the cheese tasted old and the quesadilla was on a plate with no garnish. there was a side plate with sour cream guacamole and salsa. none of these items was particularly good. i had prosecco and my boyfriend had a beer. the total was almost $-- for very average food and the service was disorganized at best. when we returned to the room i realized that it was all feather. i called the front desk and was put on hold for - minutes. i hung up at that point and called the housekeeping number. they sent up - foam pillows that was it. i had to ask her to remove the feather ones . my boyfriend took a shower and found the water pressure to be very low but the temperature was acceptable to him. i prefer a hotter shower but understand that many hotels are hesitant to raise the temperature for both safety and cost reasons. a housekeeper came by at -.-- asking if we wanted turn down. i said that we were going to be in the room for another couple of hours but i would like some shower gel( the only bottle was used during the bf is shower). she said ok gave me some and left. she was pleasant. i then prepared for dinner. i too found the water pressure to be very weak. we went out to dinner and returned about --. the lobby was a zoo. as other reviews have noted the hotel is across from the epicenter. there is a lot going on and a lot of noise. there was a jazz combo in the lobby. they were very loud and not very good. we went to the bar for a drink and it was hard to have any conversation over the music. the evening bartender was very good but he expressed his frustration with the bar set up. he explained that he had asked management several times to change the way the register is set up etc as it is hard to work. he seemed very professional and i am surprised that they wouldnt take his suggestion as the bar did seem to be set up for only one person to work ast a time- not very efficient on a busy night. we went to bed. i found the mattress very soft and uncomfortable but as that is a matter of preference i cant really complain. breakfast- either in room or in blt was included with our rate. we decided to go down to blt. the hostess did not say good morning she did not ask if we prefered a table or booth- nothing. she picked up - menus said -? and led us to a table. that was the extent of her hostessing. the package included an american breakfast . this it turns out is only - items on the menu and no other items ( even those less expensive arent included). this was confusing to all parties ( we overhead another couple trying to get clarification from their waitress as well). the staff and customers all seemed to be a bit baffled about this. the food was atrocious. the toast was just bread ( honestly it was a lot closer to stale bread than toast). the grits were runny and crunchy. we noticed that no one around us ate their grits. the waitress did not ask us anything other than if we were ready for the check. when she brought that she did ask what our day is plans were but honestly at that point it seemed like she was just trying to be friendly before we decided on a tip. we went back to the room and prepared to check out. when we did check out ( at least -- minutes later) the breakfast charge had not been put on our bill. the front desk explained that it would have to be added then removed. i said ok and waited while they called the restaurant to get the charge posted. this led to a lot of confusion - i.e. was juice a part of the breakfast gratuity was-was not included etc. the clerk said that since it would take awhile they would email me my receipt. i received it the next day and was charged $- for breakfast overage . i am not sure if this was juice or the gratuity . we retrieved the car from the valet. they were once again excellent and offered us bottled water for our drive. the valet and bellstaff were the highlights of the service. we wont be back. it was twice as much as other charlotte hotels and the room while very nice was not twice as nice as the hampton inn south park and the service was not half as good as most hotels.',not_happy
id34866,' i stayed here for a few nights on business in september. while the employees were very nice and helpful i just didnt love this hotel especially for business. the lobby provides a lot of seating and some private which is nice for meetings but the restaurant-bar definitely get a bit clubby after - pm. we were here during a convention and it was extremely loud. the rooms were nice- i was upgraded to a junior suite which had a small vanity area for makeup etc and a larger closet. bed was comfortable but overall bathrooms need a rehaul- just seemed dated and cheap fixtures for a $---+ night hotel. i ordered room service for breakfast twice (once ordering oatmeal and once an omelette) and both were cold and just not tasty especially for the price. i am sure there are better nearby options but there is no starbucks or quick cafe type option in the hotel and i was pressed for time. overall it was ok. i just wouldnt reccommend at that price espeically when there are options like the westin st. francis with a better location price and vibe. however it depends on what youre looking for. i wouldnt reccommend clift for a family romantic or business trip but if youre in town to party it could be a good bet!',not_happy
id34867,' we stayed at the americana inn for four nights in february. just some helpful tips: the hotel is on the corner of -th ave and --th street on -th you will see a blue sign above a cafe on the corner with the hotel name then turn the corner to --th st and the hotel is just a couple doors down with a green door press the buzzer to enter. the lobby is one floor up there is an elevator and stairs i think there are about --- floors. the lobby has a vending machine for drinks and a stand for pamphlets that have coupons for attractions in the city. we stayed on the -nd floor which if i were to do it again i would ask for a room on a higher level and for a room with a view. the main floor just has too much commotion with cleaning staff and the elevator dinging at all hours. but there are about ----- rooms and - bathrooms per floor which was never a problem for us i would suggest using your do not disturb sign when going into the washroom because people tend to try to open the door before knocking. the room itself was small for two people but it was enough for the price. there is a little closet with hangers a desk chair sink and mirror. the cleaning staff bring fresh towels every day and tidy the room. i would recommend bringing a wash cloth or loofah to help scrub off the layers of sweat from walking in the city. there is free cable in your room which is awesome. the walls are super thin so you can hear everyone walking around and the cleaning staff are really loud in the morning try a higher floor and maybe it wouldnt be a problem. overall the hotel was pretty nice if youre looking for a place to keep your stuff and crash for the night this hotel works. it is right near bryant park and times square its within walking distance to central park its a great location especially for the price. if youre on a budget but want to have fun exploring the city i would recommend this hotel.',happy
id34868,' stayed there over valentine weekend. no real perks for what you pay.the didnt remember our shoppers package which is the reason we went with that promo.very pissed off when was woke up by some very loud noise coming from viberating pipes. sounding like a dog whistle. when called about it said they would looking to it.when checking out made it seem like we didnt know what we where talking about like the [--] noise didnt exist.will not waste $---.-- on this not so special stay again.',not_happy
id34869,' i have stayed at this hyatt many times and it is always great. i was in sf on holiday for a long weekend and stayed here. the hotel itself is a little dated (hallways and even the room design) but the beds are updated and the rooms have flat screen tv is. it is always very clean the staff is very helpful and you cant beat the location. some rooms have city views and some have bay views both are fantastic. as i stated before you cant beat the location. ferry building is across the street walkind distance to north beach china town and union square. if you dont want to walk every form of public transportation is right out the front door (cable car street car bus and bart). and it is almost always easy to catch a cab here. things i have noticed over the times ive stayed here: the higher floors do not get very good reception for wireless internet so if you plan on using wireless internet request a lower floor. if you have a room facing market street if you open your window it can get a little noisy. overall it is a great place.',happy
id34870,' not a bad room got upgraded by manager. all of the staff seems great. the rooms are a bit electic. the a-c never did work very strongly during the day. and in august in dallas you need the a-c to be cranking. my only real complaint with the room is at night there is very little room lighting. to the point where the room is almost unuable after dark seriously aloft i get the minimal thing but i need to be able to see to work. the wierdness of the furnishings and stuff borders a little on the over-done. think the jetsons meet the flinstones for the decor scheme. staff is pretty incredible though. they are very customer-service oriented. it is directly across form the convention center an easy walk even in the deadly dallas heat. whatever you do in dallas go bob is chop house across the street at the omni hotel. one of the best dining experiences ive had in dallas. outstanding food very reasonably priced.',not_happy
id34871,' this hotel is in the tenderloin homeless people who are loud and obnoxious while you are trying to sleep! hotel is dingy dark and has bad odor! we tried to get another hotel but was unable to at such short notice! the light breakfast are store bought muffins everyday... i would not reccomend this hotel to anyone!',not_happy
id34872,' i stayed at the loews hotel while attending two conferences taking place there. the room i was initially assigned had a number of defects: - the bedside lamp was broken; - the toilet seat fell to closed when raised; - both in-room telephones lacked dial tone; and - the expensive wireless internet access was broken. i found out about the telephones when i wanted to call housekeeping at -.--pm to let them know my room had not been made up. i went downstairs and was moved to another room straight away by charming and helpful staff. this room had fewer physical defects: - one of the taps in the bathroom leaked; and - the alarm clock was set to hawaii is time zone. these were not big issues and the conference organisers worked with the hotel to have internet access routed through the conference is own excellent network. however the failures continued. i had breakfast in the hotel restaurant and ordered tea and toast. my tea came straight away but the toast took -- minutes so there was no tea left by then. also there were just two pieces of toast and about -oz of cream cheese. the restaurant staff indicated that it was normal at the loews to make sure that there was more cream cheese than toast. i had to explain that doing it by providing less toast is the wrong way. more toast was brought but again the hotel made sure it got it wrong before it got it right. despite the problems it is clear that the hotel can be excellent as they demonstrated at a social event hosted there. sadly it is just terribly inconsistent because the next day they hosted a pizza themed social event and ran out of pizza after -- minutes. my advice is that the loews hotel in philadelphia is idea for people who like pointing out defects and having them corrected but not a good choice for anyone who likes unobtrusive service that anticipates the guest is needs.',not_happy
id34873,' quick business trip to dc in early january. i arrived after a transcontinental flight and was greeted warmly by the doorman. upon check-in i was offered (and gratefully accepted) a complimentary glass of champagne and was pleasantly surprised to find that id been upgraded to a suite even though im only a silver member. and what a suite it was... large foyer nicely decorated sitting room with fireplace comfy couch and chairs huge plasma tv and a nice desk-work area. bedroom was about the size of a normal hotel room and the bathroom was huge with soaking tub and large shower. everything was sparkling clean. only thing missing was a bathrobe (i was surprised about that). the staff is first-rate and the public areas (lobby bar etc) are also beautifully decorated. i only wish id had more time to enjoy the suite. next time im in dc ill be back at the mayflower.',happy
id34874,' we stayed for - nights. friendly staff...all were very hospitable from front desk to maid service. we also ate their all-you-can-eat breakfast buffet. it was very good with freshly sqeezed o.j. and custom omelettes. kinda pricey for four people though. we got our requested room on an upper floor. we thought that the elevators would take a while because of more potential stops but each trip to-from the -- floor was non-stop. the room was very clean. also it was nice to store our luggage in the lobby after check-out so that we can do some last day shopping in times square. it was close to everything. just a short walk to times square macy is subway and gray line tours....as well as newark express is bryant park drop-off. even though it is so close to noisy broadway there is isnt much street noise where it is off --th. very nice stay. my cousins are planning a trip to n.y. this summer and i will definitely recommend this hotel to them and others.',happy
id34875,' the palace hotel is a cool place. it has a grand elegance and appears to have history. the location was great for us. it is within easy walking distance to the ferry building. the staff was great and the room was clean and comfortable. two things to know. the walls are thin. when the folks next door decided to watch tv at --:--pm i could hear every word (we had to get up at -am for a flight!). also the charge to keep your car in their valet garage is $-- per night! they dont tell you this until they have possession of your vehicle. beware!',happy
id34876,' the staff was really friendly especially the doorman from colombia. venke our concierge was very helpful for our weekend getaway. really appreciated jennifer printing our boarding passes for return flight and holding bags while we shopped. the room especially the comfy bed was great and had nice view of the water tower to the right and lake to the left. the bartender that has been there -- years was delightful. room service was $-- for - eggs benedict berries and coffee but was delicious and worth it. the location for sightseeing and shopping cant be beat!',happy
id34877,' i have been traveling for - yrs for my job and -- days is the longest ive ever been out at one time but the courtyard marriott manhattan-upper east side made my home away from home so inviting it was difficult to leave. everyone from the doormen to the cleaning crew made an effort to make my stay as comfortable as possible and spending as much time on the road as i do makes this kind of atmosphere a goldmine! i have read a couple of reviews regarding the distance of the subway from the hotel being a little far but theres actually one at --th (and lex i think) thats only a few blocks away and is a nice quick walk. a special thanks to my housekeeping lady carmina and the doorman matt mcneil for going above & beyond to make my stay here memorable! the marriott corporation would be wise to use these two employees as their gold standard of customer service in the travel industry.',happy
id34878,' our stay did not start auspiciously. our gps put us somewhere under the brooklyn bridge on the wrong side when i put in the address. then we drove right past the hotel on the first pass since it is not particularly well marked. once we figured that out fining the parking garage was another challenge. it is identified as world financial center parking. the attendant asked for papers from the hotel but we had not checked in before parking the car since there is very little space for parking near the entrance. he was accommodating however and after seeing our reservation on my phone he called the desk and let us into the garage. the garage staff on entry was friendly and helpful making sure we knew where to go next. check in was quick and easy. you need your room key to operate the elevator which gives a sense of security. our room was small but well appointed. we had a queen bed and a pull out sofa with a kitchenette which was a small fridge tiny microwave sink and coffee maker. it was adequate for our needs though we could have used another coffee cup. the room had ample closet space so we could get everything put away which made for more space to move around. the shower and bathroom were very clean and simple. right outside our window was the wtc construction site. there was a little noise on saturday morning but nothing compared to other locations in nyc where sirens and what have you keep one up all night. this location was ideal for our trips to battery park for the statue of liberty ferry and our tour of the wtc which was very moving. book your visit early in the day and avoid the wait in the security area. we also were able to explore on foor in the downtown area the american indian museum and walk to chinatown and little italy. the subway is close by and the buses as well. there is a variety store a block away which has most anything you might need. we liked taking the bus up and back to times square and central park. the buses are very frequent the drivers patient and helpful and the ride gave us a chance to see more of the city. we enjoyed the filtered water the guest needs closet the printer in the lobby and especially the friendly and helpful staff. since we spent little time in our room its relatively small size was not an issue. there was very little interior noise and the beds were quite comfortable. we would definitely stay here again and found everyone friendly helpful and just plain nice.',happy
id34879,' great location! walking distance to alot of things and esp fisherman is wharf. clean comfortable and affordable. got it on a priceline bid for $----night. stayed - nights june ---. parking rate is absurd. we parked at hyde beach garage around corner -st night for $-- and on the street absolutely free the -nd night and could have the -st night if we had payed attention. great and safe neighborhood. trolley is buses and cable cars all within walking distance. rooms were clean and adequate. nothing fancy but you dont expect that from a - star holiday inn. however no complaints. nice staff. no cont breakfast but a denny is on location(we didnt try it) and mcdonalds and bk within walking distance. the diner across the street is way overpriced. dont be fooled by menu prices. they charge for everything. we should have know better but the food was good. we hit burger kind for a -rd of the price the next morning. parking was easier than expected. do not pay the overpriced hotel fee. plenty of cheaper garages around. i would recommend the hyde beach garage but there arent in and out priveledges. we didnt need that so it didnt matter to us. however on the -nd day we did see a garage offering $---night with in and out priveledges with proof of local hotel stay. it was on beach street right across the street from holiday inn. maybe look for it if you go. dont know if that is always offered.',happy
id34880,' this hotel is a large and busy one that feels like more of a convention hotel than one truly focused on excellence. the room was good -- clean and large enough -- although the water view was a bit uninspiring. service was ok but had that feeling of a hotel that is a bit overextended or understaffed. long waits at the bar for a cocktail (and not because it was that busy) and long waits at the front desk. the concierge was pleasant and helpful. overall this is a good property but nothing really stands out about it other than a convenient location.',happy
id34881,' my wife and i stayed at the grand hyatt for a couple of days (october ----- ----) i thought the location was great for our needs and we thoroughly enjoyed walking through grand central terminal. the rooms were nicely decorated and always clean. requests for additional towels and pillows were satisfied very quickly. the staff were courteous and helpful; all of which you should expect from a - star hotel. however.......as the title suggests there was a major problem with the car valet service. the problem was not discovered until we were well on our way home but nonetheless was extremely disappointing. approximately $--.-- in change was taken from a closed compartment. now i know that one should never leave valuables in your car but i thought that there wouldnt be a problem. we never used the car while in nyc. obviously this theft occurred by the individual initially parking our car or the person returning it when we were leaving. this was not a lot of money but i felt violated and quite upset. the moral of this event is never assume anything in new york. the fact that this could happen at such a fine hotel is disturbing. this alone would prevent me from staying there again.',happy
id34882,' we booked a room at the admiral fell inn because it was walking distance to camden yards. what we found was a wonderful small hotel exceptional staff and a quiet spotless comfortable room. it was also wonderfully cool during the recent awful heat wave. the front desk and reservation people answered countless questions on the phone when i booked the room. when we arrived early our room was ready for us! what a great time we had. lovely location wonderful people great room. could you ask for a better stay? i think not!',happy
id34883,' our flight had been cancelled due to the denver blizzards and we were given a -:--am flight out of san jose airport. so we decided to stay at a hotel the night before and get a shuttle to the airport. we have stayed at wyndham hotels before and have always been with them. if you are a byrequest member it is worth it. the lobby was very nice the shuttle was on time and the driver was very courteous. the check-in process was very easy we booked through the hotel is website taking advantage of the aaa discounted rate. the bedroom was very nice updated from what we can tell. the bed was very comfortable. there werent very many tv channels but we were only there for one night so not a big deal. the only complaint we had is in regards to the in room internet. when you pull up the internet on a laptop you come to a screen that states one day internet is -.-- per day. if you pay closer attention you will see a button at the bottom of the screen that says byrequest member access. this will get you free internet but this is not explained anywhere. great for overnight airport stays.',happy
id34884,' our group of - girls stayed in this hotel for a few days in october. we really enjoyed our stay here. from check in where a very kind gentleman checked us in to the rooms which were spacious and clean. location was great just a few mins walk to union square (close to thye shops) and mins from most buses and trams. this hotel was great value for money and so too was our breakfast. we ate in the hotel also and were treated very well to a lovely meal. rooms were cleaned daily. staff were friendly and helpful. really recommend this hotel.',happy
id34885,' i visited boston july -- to august - and had a wonderful stay at jurys. the room was beautifully decorated and included nice touches such as bath robes dual head shower cd player and oversized mirror. and the bed and linens were very comfortable. the staff was very attentive and accommodating. the lobby area had complimentary pastries and drinks. the business center had two terminals for internet connections. the location in back bay was great - one block to newbury street two blocks to the public garden and the t around the corner from the hard rock cafe excellent restaurants in walking distance. the hotel is in the former city of boston police station and i loved the history of the building. would definitely stay there again on future visits to boston.',happy
id34886,' we had a lovely stay in the hotel giraffe. the staf was very friendly and the rooms were very clean and comfortable .the hotel is situated in midtown what was very interesting for trips to uptown and downtown . we smoke ( sorry we know it is not healthy) and we enjoyed the roof terras . we also enjoyed the wine and chees between - pm and - pm . yhe next time when we vist ny we will surely again stay at the hotel giraffe . sigi and marleen antwerp belgium',happy
id34887,' upon arrival we were greeted by allywho upgraded our rooms due to my daughter and her friend both being --which was the purpose of our trip.the rooms were on the --rd floor which gave us fantastic views of empire state building. we had microwave coffee maker two double beds large walk in shower and plenty of space in our twin room. everywhere was clean and complimentary tea and coffee was available every morning in reception.we didnt eat at the hotel so i cant comment on the service.-- hour access to computer and printer. the concierge was extremely helpful with advice maps and directions. tiago and ryan were on reception desk most days and were always polite and very funny it was lovely to see them and share a joke with them both.the location of this hotel could not be bettter.we walked to -th avenue and central park a few times you miss so much travelling on the subway.the subway is just a few minutes walk. macy is and times square are also close by.we had lunch most days at macy is due to price and good selection of food. we all had a fabulous time staying at hilton gardens and cant wait to return. highly recommended.',happy
id34888,' stayed here for one night as a stop over between flights. hotel was well signed in the terminal and once through international arrivals i was checking in within minutes. staff helpful and friendly. room excellent high quality which compared to most airport hotels was a pleasant surprise. more like a room in say hong kong or singapore. great view directly looking down over airport ramp and runway. breakfast was only slight disappointment i went down at ---- no buffet only table service. ordered american breakfast first plate went back as sausage and potatoes cold so obviously pre-cooked and reheated to order. second attempt was fine but for american standards portion size was small (maybe they were telling me something!!). with oj and coffee bill was $--. i opted for a bolt on to my room rate so got wifi and breakfast for $-- which showed on my bill instead of the bill in the restaurant i booked that in advance on the hyatt web site. overall a very pleasant experience.',happy
id34889,' my aunt and i stayed at the marriott for - nights while on a shopping trip to nyc to visit her granddaughter. i have stayed at this hotel on - separate visits to the city. i love being in the heart of time square. it is a beautiful hotel with the lobby on the -th floor. i really like that because then the lobby is not clustered with people trying to check in-out and those exiting for the day. the elevator system is great. the rooms are very large for being in the heart of times square. they are extremely clean and well stocked. the marriott is within walking distance of any broadway plays -th avenue great restaurants and shopping. it is also very possible to walk to macy is and central park from here as long as you enjoy walking. part of the charm of nyc to me is walking the streets mingling with the people and seeing the sights. try the starbucks in the hotel is it great. i have never been served at one with such efficiency and courtesy. it is a little pricey but for the location i was willing to spend the money.',happy
id34890,' weve been to the benjamin twice. for any other city it would be overpriced but in nyc it is a good deal. the help is nice friendly and responsive. our son loved the (free) hot chocolate that was almost always on offer in the lobby. the rooms are large and the beds are very comfortable. the only downsides are the bathrooms (uneven - ours were small but well appointed but my mother is was large) and the restaurant prices. we found the offer of many kinds of pillows amusing but gimmicky.',happy
id34891,' i have stayed at all the marriott is in boston and this was my best experience. i will recommend & return many times!',happy
id34892,' nicely located very nice restaurant. poor housekeeping service (mold in the trashcan and on the floor coffee machine dirty on check-inn bathrobe dirty and never changed. my little daughter ate a piece of bread once and we had the bad experience to discover the bed on night done but still full of bread...early check-inn impossible with one of the employee but possible with another...despite the fairmont club card and a transatlantic flight...free wifi for club members but not high speed (extra fees for that) so ridiculous...',not_happy
id34893,' being a fan of the marriott chain it is my first choice in hotels. recently visiting the tut exhibit we chose the renaissance montura hotel los angeles that recently underwent a major remodel. my compliments to this fine hotel for a job well done. beautiful furnishings & artwork throughout. close and easy to get to from lax and the freeway. airplane noise was minimal and not an issue. comfortable room & beds. newspaper at your door in the am. staff pleasant and helpful with maps & directions. food & resturants excellant. the berry crepes were fabulous. small pool & gym with lots of equipment. non valet parking in their garage was $--.-- pd. a little steep. i would absolutly stay again.',happy
id34894,' we enjoyed six nights at this hotel - great room great complimentary breakfast with a reasonable price for tourist season. front desk staff and valet staff could answer any question we had and provided good solid suggestions and information. location is perfect - two blocks to fishermans wharf and two blocks to cable cars which will take you to many tourist locales. my only suggestions upon completing hotel survey was the addition of a small giftshop where snacks papers and toiletries could be purchased and to clean their windows! highly recommended!!',happy
id34895,' we couldnt have asked for more; beautiful hotel and great service! the suites are new and fresh as well as comfortable and spotlessly clean. we enjoyed breakfast and cocktails each day which was a nice treat. thanks for a great stay.',happy
id34896,' overall the madison hotel was great. the staff was very friendly the rooms were large & nicely decorated. our river view which we were upgraded to for free consisted of the rooftop of a decrepit old building (but hey it was a free upgrade i just wouldnt pay for it). would definetly return if we happen to be in memphis again.',happy
id34897,' stayed here three nights for business. it was a good location for my meetings but the area does largely close down at night. the business center is off the lobby and charges for internet access and printing other than boarding passes. they also charge for internet access in the rooms - a big pet peeve of mine! parking was $-- per day but very efficient. room was nice other than poor water pressure and noisy water pipes - not unusual in an older hotel. occasional noise from airport but not bad. the staff were extremely friendly - valet always remembered me front desk was very helpful etc. i would stay here again when in san jose.',happy
id34898,' i spent hours on this site trying to find the best place to stay during a - day trip to san francisco. in regards to so many hotels within san francisco i read so many bad reviews about small expensive rooms and noisy street traffic at all hours in the city center. rooms are extremely overpriced inside the city and we considered staying out of the city limits and traveling back and forth each day. but when considering the transportation fares for - adults and the time lost i eventually gave up and booked this quaint little inn. i am ever so that we did! our room was tastefully decorated and i never tired of looking at the charming prints on the walls and the interesting knick knacks and various sweet touches here and there throughout the entire building. i like the cottage garden look old chinaware antique furnishings and roses but if you dont then this place not be the best fit for you. also if you find walking up and down flights of stairs a challenge you may not wish to book this hotel as the elevator is antiquely old and cranky. it might not be the best place for familes with small rambunctious children either. our spacious room with a kitchenette fireplace --poster bed quaint bathtub and homey touches such as books on the mantle and shelves felt like a nice guest room in a well-loved home though rather than a sterile hotel room and it was a joy to spend time in it. if there wasnt so much to do and see in san francisco i may never have left the building! each staff member that i encountered at the front desk was helpful cheerful and professional and gave us great advice about local restaurants and how to navigate the city. as the inn has security locks on the front door to the building and is on a somewhat quiet --lane one-way street that has ---hour a day police surveilance cruising the area i felt safe and easily able to walk to just about anyplace i needed to go without problem. the location is close to so many points of interest without being in the thick of the crowds or bumping into too many derelicts on the streets and which is an inherent part of the streets of san francisco. the description of the breakfast as gourmet is a bit of a stretch as i found the coffee too weak and the morning pastries usually tasting day-old. but i enjoyed the excellent spiced oatmeal each morning at breakfast and lots of fresh fruit to fill us up. this inn has lots of little extra touches such as bottled water and sodas in the room refrigerators that are not charged extra to use; freshly baked sweets set out in the front lobby to enjoy during the day; and a wine tasting time in the late afternoon to make the stay nice with sweets for the non-drinker to enjoy with a cup of tea or coffee too in the same area. we had no street noise at all in our room as it wrapped around a little interior area. one morning as i was opening the curtains i noticed the cleaning staff already hard at work wiping down the window sills of a neighboring room! wow! they didnt just run a vacuum cleaner around the room and change a few towels! no they really take care of the nooks and crannies in this place so not only does it look clean it really is spotless!!! one small hint if you are a late sleeper you may wish to hang the do not disturb sign the night before as i saw the cleaning staff out in the hallways by at least -:-- a.m. each morning and hard at work. all i can say is: friends please leave me a spot for when i next return as i will surely chose this place again in the future. to the management dont change anything except for the coffee and pastries!',happy
id34899,' i got a good deal ($--- per night) on this hotel via on-line booking. it was clean and comfortable. the staff was helpful. it is within easy walking distance from many airport terminals even if you have a moderate amount of luggage and saved me from having to get up early and then grab a cab to the airport. i would highly recommend it.',happy
id34900,' as most have already noted this hotel is showing its age. decor is dated furniture is worn or nicked and heating-cooling is a bit unpredictable. however there are very few --- star hotels in mt vernon. given this and the reasonable cost this place is perfectly acceptable for shorts stays if youre simply using it for a home base. two areas of disappointment. (-) room service tray from previous guest was still at the room door when we checked in at -pm. (-) uneven service: while reception staff was pleasant during check-in staff at check-out could not even be bothered to look up at us when we checked out - kinda reminded me of the ambivalent service you get at the dmv. we tried to resolve an issue regarding parking (the hotel parking lot was full when we checked in so we had to park elsewhere) their attitude was that it wasnt their problem. youre in the hospitality industry - looking a guest in the face when theyre speaking to you should be the most basic act of hospitality even if you cant help them with a specific issue. so i dont dislike the place but we probably wouldnt stay there again.',not_happy
id34901,' stayed at the westin the weekend of ---- & -------. i booked online through the hotel is web site for $--- a night. the hotel was fabulous. the room was very large quiet and with modern decor. everything in the hotel and room appear to be brand new. the service was excellent. room service was quick and very good. the hotel restaurant shula is steakhouse was equally first class. i have nothing but good things to say about the hotel and my stay. having stayed at other times square hotels i would only use the westin in the future.',happy
id34902,' great hotel good location. check in smooth hotel lobby just right level of ambience. rooms very large for chicago nice flat screen lg tv shower and bath. great views of the lake.',happy
id34903,' the night clerk ibrahim was pleasant and helpful. this hotel is only for those who dont need the finer things in life! the room was small no view. my older nephew was disappointed with the view across the way to other rooms; and my younger nephew couldnt figure out how an apple got out there when there was not even an apple tree there! the bathtub faucet started as a drip and ended - nights later as a steady flow. only had the proper number of washcloths the first night. nephews shared the next two nights (even after informing the maid we needed more). not in the best area but was convenient to the metro burger king (rather clean for the area) and a local eatery called potbellly (similar to subway but with less to offer). parking the car is an extra $-- per night. no valet (that i saw); but it was right behind the hotel. stay again? maybe. might opt for a little better place next time now that i understand the metro system better.',not_happy
id34904,' i wish i had reviewed the swissotel chicago when it was more fresh in my mind! i really enjoyed this hotel for business travel. the good: -rooms: recently rennovated. large really comfortable bed. spacious bathroom with nice ammenities. every room as a view of the river - really lovely. -location: just a couple blocks off of michigan ave. for shopping and restaurants. -meeting space: i attended an event at the hotel. they just added a brand new conference center in addition to their existing meeting space which i did not experience. it is beautiful. great views really convenient space for any event. the okay: -staff: they were fine. nice but not overly welcoming. a hello or welcome back when you walk through the lobby would go a long way. the bad: -business center: this was closed when i was staying at the swissotel. very tough for a hotel catering to business travelers. i hope they get it up and running soon! i went over to their sister hotel the fairmont chicago to use their business center. they were very kind. i would definitely return to the swissotel when on business in chicago.',happy
id34905,' i had a wonderful time in the hotel. the workers were nice and helpful the room was cozy the outsides with the pool was lovely. you can get free access to internet it is close to public transportation. what else can you ask for? one point to every person not from la there is an information center right on hollywood blvd. next to the metro hollywood - highland station and the grauman is chinese theatre what ever you didnt find in the hotel or on the net specifically about public transportation they are to help! (another easy way to get there is with line number - next to the hotel on sunset blvd.) enjoy!',happy
id34906,' if you enjoy a personalized friendly hotel experience this is not the place for you. this is a very large hotel with the feel of a busy airport. the ground floor restaurant-bar lacks any kind of atmosphere or intimacy. if we had paid $--- like a previous reviewer my review would have been less critical. but paying over $--- (with taxes) i noticed that the carpets in our clean air room were stained and when i turned over the cushions on the - chairs it was obvious that the undersides had not been vacuumed recently. the bathroom electrical outlet was grubby although when i called housekeeping they were ready to change it immediately. when i pointed out some small black dots on the edge of the bedskirt we were moved to a club room. why? because the management of the hotel takes even a remote possibility of an infestation very seriously. i have to give them full credit for this: they offered to launder all our belongings (not necessary since we had just arrived) and sent someone to move our luggage to a new room. we were repeatedly told that they take this issue seriously and we could see that this is really the case. several men wearing gloves came into the room as we were leaving and proceeded to take the room apart. i think that their quick and decisive actions were admirable and speak to a high level of operational efficiency. we loved the club room that they upgraded us to; it also included evening snacks desserts and an honor bar as well as a lovely breakfast in the --st floor club lounge with a gorgeous view of the city. i would totally recommend paying $----- more per night for a club room; it is well worth it! so although i was originally intending to rate the hotel as a - because of their swift decisive actions and also the fabulous club room experience i think it merits a -.',happy
id34907,' excellent location rooms were very nice clean and quiet. so many things within walking distance and if we needed a taxi or directions the doormen were very polite and very friendly and most helpful! the subway is also very close if you want to take that to wrigley field instead of taking a cab since traffic gets very congested around the fields.',happy
id34908,' the most impressive thing about this hotel is the friendliness and helpfulness of the staff. the rooms are very clean and spacious the bed is very warm and the hotel is very quiet. i am not a big fan of indianapolisbut i hve to stay there a couple of times a year but if you must go there stay in this hotel. the hotel does not provide a free shuttle however and that is the only down side.',happy
id34909,' a generic hampton inn. this mid-town location appears a few years old and while plainly furnished is in general good condition. the big positive is the location. located across the street from a hospital it sits on a side road -- so at night with the exception of an occassional helicopter landing at the hospital quiet. personnel at the hotel are quite friendly and eager to help as well.',not_happy
id34910,' we stayed in one of the suites on the --th floor for a week and had mixed feelings about this hotel. the good: fabulous views of the chrysler building and the river ideal location that isnt in the tourist trap that is times square loads of great restaurants nearby and easy access to the subway. the staff were generally good and friendly although there were some that were a little under informed and dont seem to have had much training. for instance this hotel advertises itself as a dog friendly place and has guides to dog friendly places in the city such as dog runs etc. when we asked for a list the front desk staff didnt seem to have the lists & didnt have suggestions. to their creditthey were well meaning and tried to help but didnt seem to be as knowledgeable or as ready as the hotel website suggested. being on a high floor probably helped to cut down on the noise from the streets so that was a plus. the other guests on our floor were quiet too so that helped. the bad: the rooms though spacious were really worn out. the carpet in our room was ripped in certain spots and the blinds in the room were getting warped from age and tough to operate. while housekeeping did a good job cleaning the room was just too old and there wasnt too much the conscientious housekeepers could do. the hotel website also advertises a special pillow menu but i couldnt tell the difference between the different types of pillows they all just seem too soft and lumpy. when we were there one of the - guest elevators was under maintenancewhich led to long waits for the elevator. the hotel did try to use the service elevator to alleviate the problem but still it didnt help too much. other bugbears: the television in the rooms is a joke. you couldnt watch anything on it as the tube picture quality was so bad. the hotel lobby was a little too cramped and looked like it hadnt been updated since the early --s - time for a makeover! and the hotel doesnt have wifi either except in the lobby. overall it wasnt a bad hotel due to the good service staff. the rates were not exorbitant either at just under $--- per night. but there are issues that i highlighted above that the management ought to fix to make the experience even better.',not_happy
id34911,' my wife and i live in san francisco and had the pleasure of staying there for the weekend of our wedding. we chose the fairmont because of it is proximity to our wedding venue and because each suite (-- or - bedroom) has a kitchen with a large dining and living space. during our stay we discovered many more reasons why this is the place to stay if youre visiting san francisco. -location. right at ghirardelli square. although im not a fan of tourist traps ghirardelli square feels different. the hotel has outdoor and indoor spaces that take full advantage of the views of the bay. whether you take advantage of being close to fisherman is wharf and ghirardelli square the views are spectacular. -amenities. beautiful fire pits and common areas. attentive concierge. wonderful fruit and continental breakfast every morning. -spacious units. well appointed with every detail well thought out. a fully functional kitchen where you could easily make your own meals and entertain. the units are furnished with character and a modern clean style. as youd expect from the fairmont the beds linens and bathrooms were of the highest quality. -value. not something i would have expected but if youre traveling with kids a two bedroom unit at the fairmont may be the best value in san francisco. even if youre not traveling with kids for the quality space and setting the fairmont ghirardelli is tough to beat. in sum the fairmont ghirardelli combines style service space ambience comfort and value for the quintessential san francisco experience. this is the place we recommend to our friends and family who visit sf.',happy
id34912,' i stayed at the hotel for - nights while attending a conference. the price was quite high ($--- conference rate) for the value of room. i had stayed at a hilton hotel two weeks ago in a small city and the quality comfort and size of the room was far better than this room at one half of the price.',not_happy
id34913,' i thoroughly enjoyed my stay at this unique and hospitable hotel. its location makes it a great place to headquarter for your la experience. the recent renovation created fresh and tastefully decorated rooms and common areas. from welcome to checkout the service was exceptional. my party experienced clean comfortable rooms and baths friendly and responsive staff and management and great well-priced food at the attached restaurant and poolside. the helpful attitude of the knowledgable staff and management was a standout. we were helped with every request and always made to feel at home and welcome. we cant wait to return!',happy
id34914,' we stayed at the americas best value inn of san antonio at the airport location on ------- to ------- when we got to our room there was no fridge and microwave as their web site said also no lounge no guest laundry and the bed was just disgusting with hair and dirt under the sheet when it cam off the bed i sent in a complaint to their corporate headquarters and was basically told they contacted the hotel and everything was fixed????? nothing was done except the next day an adapter was given to us to be able to use the micro and fridge at the same time our bathroom was disgusting the tub was peeling everywhere the shower curtain was ripped hair dryer didnt work only good thing to say about whole trip was air conditioner worked great with it -- degrees outside. i would highly recommend to stay as far away from this hotel and the whole chain they dont care about their customers at all.',not_happy
id34915,' had a complimentary certificate for a couple nights so obviously the value factor was up there. i really didnt have any complaints. i am sure they will eventually offer the internet for free but there is the business center people can use ---- and i am assuming most people do (or should do!) their research before choosing a hotel so it shouldnt be a surprise. other hotels in the area have the internet for free but they arent always suites and dont always have the other complimentary services that embassy is have. ex.) extended breakfast where they make your eggs however you want them manager reception at night with drinks and light snacks (even had a band playing one night which was a nice touch) great views with a golf course on site and a really safe - clean area. many reviews mention the rooms were a bit dated but i thought they were spotless and saw no condition issues with the room. didnt receive the golf course view but each room having a balcony is a plus. i did play the course next door and it was great; even if you dont have time there is a driving range right there to hit a few balls.',happy
id34916,' we were in ft. worth visiting our sons and stayed in a hotel that was horrible. we checked out the day after check-in and found this hotel and were we thrilled .our room was very large and exceptionally clean. unfortunately for the staff we had to check in after -:-- a.m. but the front desk clerk was very accomodating. full kitchen sofa and recliner made this feel more like home. you know how sometimes hotels-motels smell wrong? this one was great-very inviting and warm. absolutely will stay there again next time we visit our boys in ft. worth.',happy
id34917,' we wanted a super convenient headquarters for our visit to washington and the marriott wardman park really fit the bill. walk down the hotel driveway and youre at the woodley park station of the metro red line which can take you anywhere including reagan national. pop for the concierge level and youll never have to worry about finding something to eat. our room was on the --th floor the top floor where the concierge lounge is located. in a comfortable casual room they serve breakfast then snacks then a light dinner and around - pm dessert! beverages available all day-- grab a bottle of water and head out for the day.',happy
id34918,' this hotel was very upscale and is known to be the hotel of the stars. our room had a balcony overlooking the front plaza. the rooms were very nice and the beds were to die for!! the breakfast buffet was the best we had on our entire trip. everything was top notched. lots of fresh fruit and juices and a wide variety of hot dishes. i would recommend this hotel to anyone who wants to live like a millionaire!',happy
id34919,' my reservation was made for the incorrect date. once i realized the mistake i called the hotel and spoke to the front desk manager and after several phone calls spoke to the general manager of the hotel donte johnson. mr. johnson personally told me concerning his reasoning on why he would not reverse the charges for a night at his hotel after the date has expired for a room incorrectly made (a no show): if we hold a room for you it is what is fair. i am here to help you to do the right thing. -- and i guess to him the right thing is to charge for a night is stay that the room was empty. he also said we follow the program i also told him of a situation a year ago when an incorrect date happened at another hotel and i called and they very happily reimbursed the charges and setting a high bar of customer service he again told me he wanted to do the right thing and be fair. i like customer service i believe in it. i also believe that hotel and the topaz should care about customer service as well if you care about customer service as well do not stay hat the topaz dc.',not_happy
id34920,' had a great weekend stay feb ----- ----. the staff could not be more helpful and pofessional. if you want a great location and great staff book this hotel. night time can be a bit intimidating if you are not familiar with the area however i have been coming to this area for -- years and have never felt unsafe even when catching a subway train at -:-- am to jfk. this hotel is value priced for new york city and the soho area.',happy
id34921,' everything one comes to expect from a hampton inn. located in south jacksonville just off i--. well-appointed lobby with plenty of parking right outside the front door. friendly front-desk staff greeted us as we walked through the door. check in process was quick and efficient; the key cards were already prepared for us. nice spacious room in a new property.',happy
id34922,' my sister and i were impressed with the hotel the moment we entered the lobby -- very modern very classy. the front desk staff and the bellmen were very friendly helpful and made our stay enjoyable and memorable. the hotel top to bottom appeared newly renovated -- all the carpeting was new all the furniture in our room was new and modern the drapery bedspreads and linen were new. the bed was very comfortable -- great mattress and tons of pillows. the bathroom was large and pristine clean! the hotel restaurant staff was friendly and professional. the breakfast buffet every morning was convenient delicious and reasonably priced. the pool area which you enter from the restaurant side door was huge and gorgeous. this hotel located in the northwest downtown area was centrally located to all the places we wanted to see and gave us great value for our money. when we return to dc to continue our smithsonian museum and monument tours this hotel will be our only pick.',happy
id34923,' stayed one night here after flying in to lax. booked unseen through hotwire. convenient to get to by free shuttle bus. had requested a refurbished room (thanks to tips on tripadvisor)which was very spacious and well equipped (including the biggest hd tv i have ever seen) - the only downside was the bath room which felt tired in comparison to the room itself. a wet flannel from the previous occupant had been left on the shower curtain pole but otherwise felt very clean. the hotel restaurants were very expensive so i thought i would explore the locality (on foot). there is a fast food place (carls jr) a few minutes walk away but little else and the area did not feel particularly safe. i did make use of the hotel bar which was comfortable and staffed by very friendly and welcoming staff. used the hertz rental desk which was very convenient with the car parked in an underground car park. overall would definitely recommend if you are using lax.',happy
id34924,' the apartment is very confortable and very well furnished. it is very close to the ---rd subway station. julio the owner is extremely kind and helpful. in the end i feel free to highly recommend the sylvan guest house in accordance with my experience. so in my opinion it is the perfect place at the perfect price considering the room price average in nyc.',happy
id34925,' surprisingly the renaissance philadelphia airport is a step below the typical marriott hotel rather than a step above. the hotel is close to the airport but twice i have had -- minute delays in the shuttle leaving as scheduled. so this is not the place to stay if you like to cut it close. the staff was very kind but not very fast or as sharp as i typically find at renaissance. the responses to the late vans were polite brush offs about business as usual or blaming it on airline crews. the real complaint is that for a premium hotel i was surprised at the tired condition of the rooms the lobby and restaurants. this obviously is not the staffs fault but it contributes to a mentality that it is okay for instance to leave food trays and piles of used towels in the hall for two days. i stayed at the marriott philadelphia hotel the prior week and was much more satisfied. and that hotel is attached to terminal a & b. my hope is that the ownership will upgrade this hotel soon. it has the potential to be good.',not_happy
id34926,' hotel and staff exceeded all expectations! we were in el paso to visit our son at ft. bliss. the staff were more than friendly and went out of their way to make our stay comfortable. i will stay here again.',happy
id34927,' this hotel was great! we were able to stay on the --th floor with great city views. the room was very chic and definitely worth the price. the cleaning staff was superb and extremely efficient and friendly when meeting them in the hallways. all staff was helpful and the c-view rooftop bar was a nice addition. we didnt have a car so parking was not an issue but at $-- for -- hours did seem expensive.',happy
id34928,' just returned from a weekend trip to new york. the courtyard soho was the perfect location for our getaway. it is walking distance to soho shops broadway and endless small restaurants-cafes. the hotel was clean and no bed bugs!!. the staff so warm friendly and helpful. the subway is steps away to go to central park or times square! you will not be disappointed!',happy
id34929,' we liked it! the andrews is not a cookie-cutter chain furnished with tomorrow’s landfill. it’s an old-fashioned urban hotel that hasn’t updated every single little thing. staff was friendly (ask about their airport shuttle deal). free glass of wine at the restaurant; just the house-pour but still a nice touch. a satisfying breakfast with pastries (probably not “organic” but not overly-processed tasting either) plus fresh fruit teas juice good coffee and real dairy! our wrought-iron bed had crisp cotton sheets with extra pillows a down duvet and pretty brocade textiles on an excellent mattress. we loved the nubby towels and the reminder note that you can save resources and reuse them. the andrews is historical but it’s not filled with antiques and does have some standard-issue decor. the woodwork has decades of paint and our bathroom retained its tiny cute ancient sink. i bet this shabbiness drives some suburbanites crazy – but i hope they never gut this place. sure the corners & ledges could be fanatically cleaned with a q-tip… i don’t know your housekeeping habits but this is the city and dust happens. the andrews is cleaner than my home and feels unpretentious & charming in a not overly-calculated way. we had a room towards the back (with a little less street noise) and we sprang the extra for - windows for more light. as a bonus the windows actually open there was a ceiling fan and our shower had super water pressure. what more could you ask for in a room centrally located at a price that won’t break the bank? the only caveat – if you are very heavy or have mobility issues the position of our toilet was awkward; to us it was no big deal.',happy
id34930,' the reviews on the palomar are overstated. this is an average hotel in every respect. the checkin desk and hotel personnel are very efficient and the wine tasting is friendly. the rooms are clean and comfortable but well used. the hallways were not cleaned for --- days. the same debrise was left on the carpets. while i tried to use the bankmachine an insect tried to use it as well. the palomar is in good location for transit and many interesting restaurants and in washington dc but it is overrated and over priced',not_happy
id34931,' we just got back from our trip and miss the comfort of the fairmont heritage place @ ghirardelli square. this is the most high-tech hotel room ive ever seen! everything is new. the appliances are nice and the sound-tv-dvd system is great. speakers and surround sound are integrated into the room. the staff made sure we had everything we needed....down to dvds to watch at night. everyone was friendly helpful and attentive. the location is great....in a touristy but pretty safe part of town. our favorite thing was the linens...they were very soft and comfortable. we experienced some street noise on the second floor but not enough to keep us awake. being on a lower floor our ocean view was partially obstructed by another building but it wasnt a big problem. all in all we had a great stay and would definitly come back!',happy
id34932,' i stayed there based on the other reviews and i have to say they are very accurate. staff is great rooms very well maintaned and the location is fantastic. please go to ginos east on your first day!!',happy
id34933,' right on central park - beautiful view of park. service is spectacular. they didnt have the type of bagel i wanted for breakfast so they went over to whole foods and bought it for me.',happy
id34934,' we spent last weekend at this hotel. my husband had been there the previous week on a business trip and i came to join him for the weekend. the hotel is extremely well located right in the center of downtown denver. it is extremely easy to get to from the airport and it is easy to get in and out of town if you happen to be going to attractions outside of denver (like boulder red rocks or golden just to name a few). driving in downtown denver is easy and there is plenty of parking. the hotel is clean and quiet which are two of my top priorities for a hotel. i did not get a chance to try the gym so i cant comment on that (a great gym is another important criteria for me). the bed was very comfortable and the bedding was nice. i liked the fact that they give you a $- coupon each night you select not to use the maid service. i am sure more hotels are doing this these days but this is the first i have seen. the decor is basic american chain hotel style. nothing special but ok. the staff was a bit of a mixed bag but generally very good and service oriented. example of good service - there was no concierge on sunday morning and we wanted a recommendation for a nearby hike in the mountains. the front desk person did not know but went out of her way to find another employee who was well versed in hiking. the result was great. if you are a hiker check out herman is gultch just one hour from the hotel but spectacular mountain scenery and very easy to get to. example of not so great service - person at starwood preferred desk was not very helpful at all and almost seemed irritated at some of our questions and requests. while not a big deal she did not reflect well on the hotel. location location location. this is why you should go to this hotel. not only is it an easy drive to almost anywhere it is located perfectly for walking in denver. it is right on the --th street mall which has a rich nightlife and plenty of interesting bars restaurants movie theatres and people watching. very good for a late evening stroll. breakfast options are also a concern for us when we travel. we like to start the day with a good healthy breakfast but hate to pay a fortune for it. we also want it close by. there is a decent restaurant (really just part of the lobby) in the hotel that serves a good buffet breakfast for $-- (which includes coffee and beverage). there are many healthy choices and all of the usual american breakfast fare. some nice touches like smoked salmon too. the only issue is that the service is extremely slow so beware of that if you go. my husband observed this problem the entire week he was there so it is pervasive not just a bad day thing. sheraton management - if you are reading - i suggest you go observe the work process. minor changes could make a big difference. such as...have them bring coffee with them when they ask if you want it. almost everyone does and how hard is it to carry a coffee pot? if people order the buffet (which we observed almost everyone did) bring the check much earlier to the table. also salsa is getting to be a pretty common condiment at breakfast in many places in the us. it shouldnt take -- or -- minutes to find it. overnight parking is in an attached garage and costs $--. this is probably the going rate but parking is always seems high to me. if you are like us and love to say a few $$ on parking the meters around the hotel are an option. from saturday night through all day sunday they are free. at least they were when we were there. all in all a fine choice if you do not plan to spend too much time in your room.',happy
id34935,' i usually write a glowing review of the san jose marriott and i did in ---- but i realized i never wrote a follow up to my experience of losing my wedding rings. i packed my wedding rings in our luggage prior to leaving or so i thought when we returned the rings were no longer there. i know we had left the room for a few hours to get breakfast and then have the bell hop help us out. i contacted the manager and he said he did an investigation but my rings never showed up. they were not as responsive with the follow up from my initial requests as i would have liked and now we are just trying to get the hotel to follow up with our insurance claim. i am disappointed this occurred i will most likely stay there again next year but i do need to be more vigilant of my valuables.',not_happy
id34936,' my boyfriend checked in. i was his guest. they were aware of that. first they gave us a room that was not cleaned.wastebasket had a condom wrapper bathroom trash was full with a used condom sitting on top of the trash. they gave us another room. my boyfriend left said he might be back later after his welding class. i left for a little while figured i go buy a few things i needed at the grocery store. when i came back i opened the door immediately i knew someone had been in my room because it smelled like marijuana. afraid and extremely upset i left. i called from a different location and told the days inn what had happened. i asked them to check their cameras to see who was in my room. i told them i didnt even want to return but that i would contact them later to find out what happened. later i decided to go to the front desk personally.i mentioned i was the one who called earlier and that the room was in my boyfriends name. the night clerk checked the computer and told me the room is under a different name. i couldnt believe it. this place apparently checked in another person and gave them a key as well even though it was the room my boyfriend and i were already occupying. they wouldnt even give me another room. the night clerk said if i wanted i could pay for another room but he couldnt give me a refund and that i had to wait until the morning when management was in to try to have this problem solved because they had no record of my boyfriend ever checking in.not to mention they didnt give my boyfriend a receipt when he checked in. the next day my boyfriend went there personally told them what happened and at that time also requested a receipt which they did give him. managements response to their screw up was your girlfriend wasnt even the registered guest on file and our company policy doesnt allow us to issue a refund. they didnt even give us a nights stay free of charge which would have been the very least they could have done. we were cheated of a nights stay and our money. this place prefers drug users as guests is my assumption. i will be reporting them to the better business bureu. i hope this helps anyone questioning whether they should stay there. thanks',not_happy
id34937,' the queen anne is a charming period inn. we had a room with a king size bed on the -rd floor. the room was clean and comfortable. parking is a bargin at $-- per day. breakfast was fine. the staff was very nice. the location is close to public transportation. the computer and printer in the lobby for guest use is a plus!',happy
id34938,' this hotel exceeded our expectations. came to town w-our two young boys for nba game. it was super trendy and modern...new...clean. free breakfast was excellent and would have cost $-- a person at other hotels. excellent coffee fruit free newspaper to grab. the room was outstanding had - doubles. issues w-tv but they had someone up to fix it in minutes. bed was very comfortable cool reading lights. free homemade cookies and brownies at front desk every night were a treat.....we ate these up fancy fru fru treats. valet parking did cost but it was so convenient - they pulled the car right up to the door for you on the sidewalk. had dinner in restaurant heard the food was good. it was excellent in this food snob is opinion. it did however take a long time. we were practically the only ones in the place so everything was obviously made fresh from scratch. to top it all off the price was right. great place to stay for nba game - out the door and a - minute walk down the street to arena - it was attached. we are going again in september and ive already made reservations. it was my -- year old son is birthday and i asked in advance to put a birthday surprise in the room for him. they seemed shocked that i would ask for this like it was an unusual request. but they did have balloons and a birthday note for him in the room when we arrived. they also asked to be sure we received them.',happy
id34939,' i have been in nyc for the better part of a year now and have spent --% of my time at the westin in times square. although i hate the area (tourists galore!) i remain loyal to the westin for many reasons. of course there is the first reason you cant get a better night is sleep than when you sleep in a westin bed. hand is down this one of biggest things i look forward to at night is laying down and passing out on those beds. next the staff is very friendly. since i have been here so long i feel that all the staff knows me and remembers my name and my preferences. they also go out of their way to accommodate me. the rooms are huge as well and nicely furnished with new tv is and nice furniture. i love staying in the newly furnished rooms. i always make sure to request one of the rooms in the executive lounge! the gym is also very nice. i find myself heading to the gym --- times a week and it has almost everything i need. i love the free weights and machines. it is never too busy as well which is nice. over all very nice place. i have tried a few hotels in the area on the occasion when the westin is booked and were not impressed and i did not get as nice of a night is sleep as i did at the westin. this is why when i go to nyc for business i stay here.',happy
id34940,' spent one night here our first in the us after a long trip from australia. great hotel would definitely use again if we return to san fran. pros great location. everything at fishermans wharf an easy walk comfy beds. wife and i both agree they were the best hotel beds we ever had. quick check in. we were in room within - mins of arrival quiet. other reviewers have commented on noise but we stayed on friday night and didnt hear a thing free wifi and plug in internet checkout is midday cons only one would be room had a slight smell but we only noticed it for a short while each time we returned to room',happy
id34941,' this hotel has a grand and gracious presentation to the street. it also has a fine history. however for those of you familar with other intercontinental hotels it is not the willard in washington or the barclay in new york. the rooms are spacious and comfortable enough (i had a - bedroom suite). but they have not been given the benefit of a thoughtful update. the compact poorly placed plasma screen in the bedroom is an example. the food options are suprisingly ordinary. room service menu is narrow and unimaginative. there are no real meal facilities in the hotel - the top of the mark restaurant does not satisfy and the club lounge is disappointing. in the context of these disappointments there was nothing to lift the hotel out of the ordinary.',not_happy
id34942,' this hotel had the most comfortable bed and bedding! nice lobby bar with friendly bartender. great location walking distance to the wharf and bus ride to marina section. concierge was knowledgeable and helpful. staff was friendly both at front desk and bell hop-valet parking. would highly recommend. we had a car that cost $-- per day to park so recommend not renting a car until leaving san francisco due to accessibility to buses cabs and cable cars. no breakfast but there is a starbucks nearby that fits the bill for breakfast.',happy
id34943,' we found a last minute deal on the hotels website which was over a $--- less than normal advertised rates (expedia etc). i called the hotel directly and they said they were publishing them that day so always check with the hotel. hotel looked beautiful on the website but i expected it to be old and........... musty. it wasnt it was absolutely perfect from the staff to the room to the grounds you could not ask for more. you could wander around the grounds without even seeing anybodyelse and it was more like being a guest in a beautiful spanish home than a hotel. pool was busy as it was a holiday w-end but poolstaff super attentive - star service. the only gripe we had was the transportation. the first night we ordered a taxi and a limo pullled up we thought it was complimentary-nice. it wasnt . although a little more expensive than a taxi (depending on the driver) we felt a bit ripped off.turns out we couldnt get a taxi from the hotel without waiting almost ----- mins so we had to use the limo service (who were always at the hotel and always charged a diferent price) for the w-end. so if you dont have a car use discount taxi and just call at least half hour before as the taxis are not allowed to wait at the hotel. we ate at t.cooks hotel restaurant food not bad not great atmosphere-wonderful! also loved the in room kettle and cafetiere never seen this in a hotel and what a difference a nice cuppa makes before you get out of bed.',happy
id34944,' the rooms as the beverly laurel cant be beat. first they are huge or at least mine was. second they have a lovely set-up with a kitchen bar and seating area. the location is also great right in the middle of la in a clean safe neighborhood and everything is a short drive away.',happy
id34945,' my sisters and i decided to go to seattle for a shopping weekend and the mediterranean was $--- us less expensive than chain hotels right downtown. i had problems with the hotel website and booked directly and got a price lower than the web price. the room was basic but clean and nicely laid out with the added advantage of the kitchen area for snacks. the hallways and public areas were spotless. we had the corner room fronting two streets so were worried about noise but the area is quiet after -- so that wasnt a problem. the front desk staff were all helpful. from the hotel to the pike place market area is a pleasant -- minute walk or $- cab ride and there are good bistro-type restaurants in the neighbourhood. note regarding parking. the hotel has a well-secured (hotel room key access) parkade under the building. when you check in park in the loading zone in front of the hotel and the clerk will give you instructions on how to access the parkade. we spent time trying to figure it out beforehand.',happy
id34946,' well i booked this room for the e for all convention in los angeles in october the lobby was really nice but the elevator was squeaking all the time i used it. the room was warm when i got there and the air conditioner was not working until - days before i left. the bathroom was the most horrific thing in this place i mean a tub that was about - feet in length and had - steps in it i mean im - ft - and i felt crampt in it and to get in and out you almost had to jump over the toilet to get in the tub. every night when i return to the hotel i had to get my card swiped to get into my room which got to be a hassle and the staff got more and more rude as the week stay progressed. not to mention the dodgy area that the hotel was in was not making it easier in the least. to some credit for the hotel the bed was nice to sleep in but everything else that happened made it a dump. if people want to stay here for --- nights this is not a bad hotel but for a long stay check out other places to stay as this is not for a long trip.',not_happy
id34947,' the hyatt regency with its cavernous multi-story lobby was an early adapter of the style where rooms were secondary to the grandeur of the lobby. then people tired of row after row of hanging pathos plants hanging from -- stories above and returned to the intimacy of smaller hotels. we certainly prefer the latter style but given the occasional deal and great location of the hyatt regency the hotel is certainly worth a visit if for no other reason that to remember the style that impressed us all at the time. rooms are comfortable clean and well maintained and the hotel is location near the ferry building is hard to beat.',happy
id34948,' the holiday inn central is a beautiful hotel very clean friendly staff. very comfortable beds! our only problem was the dining room--the food was very good but their staff could have been more prepared to deal with the public. some seemed to speak only marginal english they had more than a little difficulty getting the bills worked up and at times it took quite a while to get the bill. one night they said they didnt have change and just took our money and put it in the register. their bellmen are a great source of information and always ready and eager to help in any way. all things considered i would recommend it to anyone who can walk the - blocks to the metro or take a cab. one recommendation would be that they offer a shuttle service to the nearest metro.',happy
id34949,' i just got back from a - night stay at chelsea pines and really liked it. the service was really wonderful the bed comfy and there was no chance we would be cold on those -- degree evenings as the room was always warm and the bed sufficiently dressed. perfect location entertaining decor great tv selection. subway access was jut a few steps away as well as a balducci is for all our gourmet snacking needs. chelsea market also at the opposite end of the block. neighborhood was excellent and a short walk to the west village and magnolia bakery. would stay again and recommend it to like-minded casual laid back nyc visitors. oh - and charlie the cat was a sweetheart!',happy
id34950,' we were in town for one night for a philadelphia eagles game. checked into the hotel around midnight and we left by --am the following morning. i had requested a room with a water view. the water view turns out to be a lagoon or catch basin perhaps even a sewage plant. our room was on the floor just below the executive level but i still had access to the executive lounge for breakfast. room was very spacious a small foyer when you enter and an open closet. bathroom was standard size. large desk... the hotel is located (in my opinion) somewhat outside of the philly city limits not much close by if youre looking for a late night bite to eat. parking well we parked on the street across from the hotel free. i cant remember exactly but i think there might be a homewood suites next to the hilton. breakfast in the lounge was fine a nice coffee machine which offered cappuccino lattes etc...we really didnt have a chance to explore much of anything since our primary purpose at the hotel was to sleep and then leave for home the next morning. i wasnt that impressed with the hilton mainly because of it is location.',happy
id34951,' we enjoyed our two-night stay. the room wasnt very big but it was nice. wished the bathroom was bigger though! when the door almost touches the potty it can make it hard to get in and out. having to pay for parking is annoying. pool was freezing.',happy
id34952,' our family stayed here for a wedding and had an absolutely wonderful time. we occupied - rooms and after the first day the staff knew us & helped us with all kinds of things. the rooms were delightful and we loved the evening wine tasting. i especially liked the bellman that looks like mel gibson!',happy
id34953,' we spent - nights at the hotel. enjoyed very much the location - close to everywhere in chicago. the stuff - very welcoming - ready to help. we were very satisfied - recommending.....',happy
id34954,' the hotel was clean which is most important to me. the gym was not very good. only cardio and a limited random assortment of hand weights. there was a crazy expensive breakfast (it was $$$$) but whole foods is a - minute walk away. the bathrooms were small as others have commented but i didnt mind because they were clean. the tvs were great (high def and large) and the beds were very comfortable. the location is great along with the neighborhood. very residential. my only complaint is the cost of parking. but i think that just comes with being in dc. i probably would not stay again but not because i was put off. i just like to work out when im away and that was not possible here.',not_happy
id34955,' my stay here was great. i payed around --- for the weekend. the room was small but it was clean bathroom was clean. staff was nice even gave me some info on where i should go being my first time to nyc. the block its on is very quiet and close to the flat iron building and madison square park. theres a great italian place and a thai-sushi place right across the street too. i kinda felt like i was staying at a friends house i was cozy and felt very safe. if i ever go back to nyc i will probably end up staying here.',happy
id34956,' i was afraid of staying on this hotel because of some of the reviews. i was a grat hotel clean and the bed was so comfortable. the restaurant was really good and the people who work there were very nice. i strongly recomend it.',happy
id34957,' i stayed one night at this marriott very comfy bed and room was nicestaff were very friendlynot to many eateries nearby but overall enjoyed my stay at this marriott.',happy
id34958,' my wife and i stayed here over st. patrick is day weekend. originally built for the chicago world is fair it has a fair bit of history behind it. it is location on michigan ave. makes it an ideal base for activities in grant park like the st. patrick is day parade taste of chicago the blues fest etc. you do however get what you pay for the rooms are clean but dated and the staff seemed as if they would rather be elsewhere. it is cheap but more than adequate for travelers with just basic needs. two other things; be sure to book a room with a lake view and youll just have to take my word for this the joint is haunted.',not_happy
id34959,' we knew that we picked out a budget hotel but we figured that it would be fine as we would just be sleeping-bathing there. we pretty much expected that the bed would touch - walls (which was pretty much true). we liked the location a lot. it was right by the subway and lots of yummy restaurants and bakeries. however when we got to west side inn we discovered many problems such as: filthy itchy linens - small frayed rather dirty towel door didnt close all the way halls smelled of urine bathrooms were often overflowed and dirty. the website stated they offered am-fm alarm clocks so i didnt bother to pack our travel alarm clock. needless to say the alarm clock was already checked out by the time we got there. but the very nice man who worked at the front desk offered us a wake up bang on the door. we were quite doubtful that hed remember but he did! we tried to make the best of things by using the window ledge as a refrigerator for our left-over snacks and it worked really well. the very worst thing that happened to us was that we both got scabies! we never had those before we stayed at the west side inn but theyre really rather unpleasantly itchy. getting scabies was a memorable souvenir of our time at the west side inn. we loved new york despite our unfortunate pick of hotel.',not_happy
id34960,' i loved the location. your out the door>turn right>and your in the heart of times square. we used the second deli next door twice a day for the bagels! the lifts were slow and when we arrived i found there were no plugs! but..i found one near the window (far from a mirrorso it was useless). the bathroom was nicethe bed was comfortable. the staff were friendly. there was hardly any noise at night (only the occasional siren). room service was good.the maids were friendly. overall-didnt want to leave!',not_happy
id34961,' my husband and i just spent a wedding anniversary weekend at the benjamin and it was picture perfect. not only did we receive a double upgrade to a one-bedroom suite when we returned to the room on our first night there was a beautiful cake with happy anniversary written in chocolate on the plate. everyone from bell services to the house keepers were friendly and genuinely concerned that we had a great time. the lobby is small but beautiful and had the biggest lilies ive ever seen. beautiful. the room was gorgeous and the bed was incredibly comfortable. the sleep concierge was a real treat and we had fun testing out some of the different pillows - my husband is a fan of the magnetic one. the location cant be beat. you might not be in the hustle and bustle of times square but it is a short walk away and the area around the benjamin feels more relaxed. having the subway right outside the door was a bonus and it zipped us up to the metropolitan museum and down to greenwich village in minutes. we enjoyed the bed and breakfast package which came with a very generous breakfast at the national restaurant. this is the best breakfast imaginable. i highly recommend the pastrami and sauerkraut eggs benedict with the ginger-lime fruit salad. we had an absolutely fabulous time and will definitely return.',happy
id34962,' it is beyond me how this hotel keeps the radisson name. rooms are aged and service is simply horrible. dont bother.',not_happy
id34963,' i must say it was quite shocking (even though i was expecting it from reading reviews prior to departure) to see the condition of the rooms here. a complete room redo is obviously way overdue no doubt about it. i would of expected to have seen such shaby fixtures say at an airport property somewhere off the beaten path but in downtown los angeles? all this said though i must acknowledge that the room was clean the bed was comfortable and the saving grace at this hotel was the great service. the limited f&b options were a bit disappointing ( only one lounge? .. no coffee kiosk ?? ). all in all we had a nice stay and hope to return as the location for us was perfect. hopefully our next visit will wow us with new rooms.',happy
id34964,' my wife and i had a wonderful stay at the hotel on dec -- ---- for one night. i can back because i had previous great stay for four nights in october on business. the value is tremendous having spent less than $ --- per night. on dec --nd the deal was even better costing only $ --- per night plus tax. the beds are very comfortable room has modern lcd tv the bathroom has been renovated and the hotel is just --- yards off of michigan ave and close to macy is and bloomingdale is. the staff are friendly and attentative and the cafe for breakfast and lunch is outstanding. given the price and high quality this is the first place i will consider again when visiting chicago',happy
id34965,' stayed here one night when another hotel wouldnt let us check in a day early. edison accomodated us at the last minute and didnt gouge the rate. great location very clean and comfortable room. bathroom while small was immaculate. dont stay here if you want ritz carlton amenities. do stay here if you want a clean comfortable room at a reasonable rate at a great location. the door is --- feet from the tkts booth at times square. we would stay here again.',happy
id34966,' worst hotel tiny room dirty smelled bad broken screen window bag over smoke detector extremleyl loud rude owner and house keeper homeless camp in front of hotel and on side you have to ask for house cleaning',not_happy
id34967,' i stayed at this hotel twice in august ---- for business. the hotel seems really nice at first glance and it is a bit unusual in color scheme. the two rooms i stayed in were similar but the floor plan was different. the good: good location and a nice neighborhood where you feel safe. easy walking distance to hotels drug stores grocery stores etc. if you eat or order coffee from their restaurant and have a rapidrewards account be sure to tell them to get a discount. fitness center had a good variety and was clean but it closes at -- p.m. the not so good: small bathroom struggled to find a place to put my personal grooming items. weird shower (no tub) and water ended up on bathroom floor due to design. in room safe did not work in either room i was in. housekeeping was spotty. bell staff of a morning would be talking to other hotel staff and then when they say i was hailing a taxi would come out and try to help me for a tip.',not_happy
id34968,' i had a great time @ float this place has a comfortable vibe great staff and cant forget great music. the bartenders were great and everyone from the lobby to the bathroom attendent was extremly friendly. great place to go and have drinks and sit by the fire pits. i will totally return my next trip to san diego!',happy
id34969,' i have been wary of boutique hotels in the past because sometimes i think they put the pretense of looking cool over service or substance. the hard rock chicago however is a really solid boutique hotel. there is of course a rock and roll theme but it is not pervasive all over the hotel (i.e. its not cheesy)- there is paraphanelia here and there. it doesnt attract annoying teens or loud party people; there was definitely a diversity of people staying at the hotel from businessmen to families. we stayed in room ---- which is a standard room but on the corner which had a nice view of michigan avenue. i highly recommend requesting a corner room because we had a lot of space and also specify facing michigan avenue because an entire side of the hotel faces another building. there were two sitting areas as well as a desk dresser two free standing closets and a bed. the bathroom was large as well with a huge window by the bathtub. (yes there is a shade you can pull down. :) ) the products are aveda which is nice. the decor was modern and new. we ordered light bites for room service every morning and always received a follow up message on our room is voicemail asking if we needed anything else and if the service was satisfactory. we also got freebies with our room service every day. it was nice that they took the time to care. the gym was also very nice and spacious with a variety of machines. be advised that while this hotel is downtown it is not on the magnificent mile - it is a several block walk. (you are closer to millenium park and the art institute of chicago.) however you are close enough to have access to the magnificent mile and you will probably get a better deal at this hotel than others in that area. we had debated between this hotel and the hotel monaco (a kimpton hotel) which was down the block and having walked into the monaco to check it out i am very glad we stayed at the hard rock. the monaco is lobby looked kind of tired looking and marriot-esque. all in all a very positive experience and i would recommend it to anyone.',happy
id34970,' stayed in the tower portion of the hotel on the property. the halls were very dark and dingy! room was very very small. they charge extra $$ for everything except for use of the pool. to park your car in their lot you have to pay $---day. major rip-off! front desk staff very snooty.',not_happy
id34971,' we come every year for elvis week and this is no exception this town is all about the music old and new. this hotel is at ground zero for all of it great bbq cold beer and hot jazz! live music everywhere outside our window outside the front door and even from the beale street alley. future legends are playing every night',happy
id34972,' the hotel is in a great location! you are blocks away from time square and -th ave and broadway shopping as well as chelsea. loved being home based here. the hotel itself is clean decor is ok breakfast is ok customer service is ok. nothing incredibly great or horrible about this hotel. my - complaints are a flashing light in my room made it a little hard to sleep sometimes. second some water pressure deal made my toilet make a weird noise every -- minutes...which also made it hard to sleep. i turned off the water and faced away from the flashing lights at night which made it bareable.',not_happy
id34973,' recently my husband with my adult children stayed at grant plaza hotel situated at the junction of grant plaza and pine. i am glad that my daughter selected this hotel as it is very ideally situated good reasonable hotel rate near to shopping area near to china town near to many restaurants just a half an hour leisure walk to fisherman wharf and most of all hotel staff are very helpful and assisted in many ways.',happy
id34974,' i live in the bay area and highly recommend this hotel. i have had - friends stay at the mosser so far and both experiences have been quite good. the location is perfect right in downtown and one block from all public transit - so you can get anywhere in the city. the rooms are clean and they go the extra mile by including complementary tid-bits even a very nice disposable razor. this hotel is right across the street from the more-expensive marriot (where all the business travelors usually stay). by being a guest at the mosser you also get to use the gym facilities at the marriot for free. the feel of the hotel is very relaxed quaint a bit eclectic. everyone ive encountered there has been nice and respectful. only one of my friends chose the ishared bath option and said he would do it again. there have not been many people on each floor when ive been there including this thanksgiving weekend so i dont think youre sacrificing much comfort by choosing the shared bath. you might even be the only person using it on any givin night. again i highly recommend this hotel. it is a perfect location and amazing value.',happy
id34975,' this was a fantastic location. it was only about ----- from lga to start with. central park is - block away. times square is - blocks. broadway is right there. -th avenue is - blocks away. the proximity to so many ny attractions like times square broadway art museums history museum carnegie hall and central park- makes it so you dont need cab fare for much until you want to visit the south end of the island. it is about - miles. cons- elevators were being serviced so it would be a pain to get to your room if you were on a lower floor. also i never got a clock in the room to replace the broken one but i wasnt charged. concierge wasnt open too late so try and plan ahead. pros- proximity to attractions very clean rooms subway and cabs close by. starbucks is in the corner of the building. thick walls i never heard a neighbor.',happy
id34976,' the grand hyatt is a great choice for a low cost washington dc getaway. at around $--- per night including tax i was surprised at how inexpensive our room was for the weekend. the location is terrific. it is centrally located and you can access the metro system without going outside. at first i was skeptical of the location -- it used to be a fairly seedy area. but its been cleaned up and is as safe as any other area of the dc at day or night. the room furnishings is standard hyatt - contemporary and quiet. but beware -- it has long hallways which will prepare you for the long walks youll be having in dc. the bed was ok but it think the mattress is due for replacement.',happy
id34977,' leslie casey was so nice and professional. she was full of knowledge in regards to the many products available. we wanted a room with an air filter (i have allergies) and we also wanted our room away from elevators and the swimming pool. she answered all of our questions was flexible with check out due to my fiance is military schedule and she was so attentive. she listened to our needs and gave us exactly what we asked for along with super service! the hotel was reasonably priced. their sunday brunch is amazing as well as their location. it was steps away from the mall the alamo and the actual hotel had an elevator that went directly downstairs to the river walk! the allergy filter in the room was a dream. i didnt suffer from allergies the whole time while in the room. the room was also clean several outlets available nice flat screen tv nice view. it was such a great experience!',happy
id34978,' hotel staff was very friendly and accomodating. hotel was clean and well kept but rooms were small. hotel bar staff was not very friendly and drinks were subpar. hotel was too far from convention center-staples center area but walking distance to metro.',not_happy
id34979,' need to catch a -am flight out of lax? are you in los angeles for one day is worth of business? i highly recommend crowne plaza los angeles international airport hotel. excellent customer service prompt room service the newly renovated rooms are very nice and there is a free shuttle to and from the airport.',happy
id34980,' recently spent several nights here in one of the balcony rooms and had great time. the staff were all very friendly and helpful the overall aesthetic of the rooms and common areas were well designed and comfortable. the rooms themselves were a decent size by new york standards. the beds and linens were comfy and the ability to use the small balcony was nice since the weather was great. the shower is glass through to the bedroom so make sure youre comfortable with who youre staying with. the minibar is overpacked with stuff at reasonable prices but it doesnt leave any room to put your own stuff in the fridge. hvac is relatively quiet. window and glass block panels dont open but you can get fresh air via the balcony door. the location was great although if youre planning on heading uptown you have a farther hike up to houston st to get a subway station with better connections. if youre looking for a bustling lounge-bar- restaurant scene downstairs you wont find it but there is lots of options in the area. two problems though: -. traffic noise is a problem. its loud the street outside feeds the williamsburg bridge so its busy all hours. all rooms face the street so there is no option to get away from the noise. the front desk gave us earplugs after the first night which solved the problem but it wouldve been better if they used triple glazed windows and better insulation around the balcony door. -. their free wi-fi sucks. the slowest connection known to humanity. that said we really enjoyed our time there and would likely stay there again.',happy
id34981,' this was a completely enjoyable stay from the moment i walked in to the time i left. every staff member i encountered was helpful friendly and knowledgeable whether i had questions about the property the neighborhood or anything else. great location too right in the middle of everything. the room was large comfortable and clean with nice extras like robes in the closet lighted magnifying mirror in the bathroom and a keurig brewer for excellent wakeup coffee. bed was comfy and there was a good choice of tv channels. the only negative was that in-room wi-fi was $--.-- a day and use of the computers in the business center was that much for -- minutes. yikes! but there was free wi-fi in the lobby and the lounge which offered a comfortable quiet place (during business hours anyway) to log in to a web conference using my ipad so i got my work done anyway.',happy
id34982,' why do i want to visit new york? any answer i give to that question works also for the question: why do i want to stay at the waldorf astoria? so let is go on... i decided to visit new york because of its beautiful buildings full history and charm. if i wanted to see the tallest skyscrapers id probably travel to kula lumpur or shanghai. same answer can be given for waldarf. building is amazing. it has the nicest hall i ever seen. its huge composition of fresh flowers makes you stop every time you go by. very few buildings in ny have seen history happen like the waldorf astoria has. virtually all presidents since its opening have been there it was british queen is favourite stay and nobody knows how many decisions have been taken inside its walls. for people who care very much for movies (i dont) w a maybe the rooms have not been restored yesterday... maybe there are other hotels where they are more fancy but i do like the wa the best. it is my favourite stay and if you are lucky you can good bargains there and stay in the most famous hotel in ny in one of the most famous hotels in the world for a reasonable price in the $--- range or even less. ps. yes they dont have jacuzzi in all rooms... do you care?',happy
id34983,' this was a very nice hotel room for the price. my room was very clean and spacious. adequate parking available also. no problems with staff.',happy
id34984,' this property is - blocks from hollywood blvd and - blocks from kodak theatre. i was skeptical of the location having been to hollywood before but i was pleasantly surprised. they offered valet parking (i think for security reasons) but it was refreshing to have someone handle the car at a holiday inn. ive stayed at some of the nicest hotels around the world and while not on that scale this hotel was very clean comfortable roomy and relaxing. the breakfast was filling and included biscuits and gravy. i had my wife and teen-young adult with me and it was wonderful to park the car then walk to the hollywood strip. you can feel comfortable choosing this location.',happy
id34985,' the website pictures and the fancy dressed doorman fooled me. the check in was prompt and friendly but the niceties ended right there. the room was a dump totally outworn the bathroom was so tiny you could not turn around. in combination with the single-pane windows and the poor ventilation-ac and the terrible noise coming from the streets the nights were very short. we had a queen bed which was wedged in the corner of the room and i had to squeeze between the wall and the bed to go to bed. bedside table only on one side of the bed no tea-coffee making facilities. all in all a very basic hotel. we had a special rate so that was ok i would never pay the full price for such an hotel.',not_happy
id34986,' stayed here for a weekend and was sadly dissapointed in the quality of this hotel when compared to other affinia properties. it needs a major renovation starting with the room air conditioners old windows and dingy furniture. the biggest problem is the street noise with sirens all night long. bring a sleep machine or fan to try and block the noise. was hoping for a more personal experience and felt like the staff was just too busy. opt for one of the other locations.',not_happy
id34987,' well i booked a week with sofitel la over the internet and from the minute we were dropped off in the lobby our experience was amazing. a lovely gentleman opened our car door and immediately personally took us right to the front desk where we did not have to wait this was so good as we just got off a -- hour flight. our bags were taken out of the car for us and taken straight up to our room. the sign in process was so quick the man behind the desk had everything ready for us and it was the quickest check in i have ever experienced. from there we were personally escorted to our room where the gentleman went on to show us all of the features of the room showing us how the air con worked how to open the doors to our balcony the shower and the safe. the room was amazing so spacious so clean- exactly as the photos show- which is unfortunately never the case with a lot of hotels today. in the hotel there is a gym and a pool area which we didnt get time to use but we did go and see and both were amazing. the whole feel of the hotel especially the bar and restaurant is great we ate a lot down in the restaurant and spent most of our nights in the bar which has the best vibe! the concierge is amazing and so helpful. we went down on monday night at -:--pm and told her exactly what we wanted to do and she was able to get us out doing things -am tuesday! this is the best experience i have ever had at a hotel so thank you sofitel la we will definitely be returning. the only negative i found was once we checked out we loved the hotel so much that i called to see if we could stay there for - nights when we returned from nyc before flying back to australia and no one could seem to give us a price. unfortunately we had to stay elsewhere. but overall very with our experience!',happy
id34988,' if i had read the previous reviews i would never had stayed at the chelsea star and i would have missed a great hotel. we knew we would be late and gave them a call with our new arrival time and had no problems. we asked for a king bed for the lower rate and were upgraded to it with no cost. we payed $---. dec. ---. our room was on the top floor so the stairs tired us after a while but you know what - this was a budget hotel in new york! our room was gorgeous - in fact it is on the web site - the four poster bed with lavender and green walls. the bathroom lovely and all tiled with blue and yellow tiles. it was a very large room in fact. the street noises went on way into the night. i like city noise at night but this street is very busy and so i had to wear earplugs the second night. the third night i was used to it. our wake up calls were always on time. the staff held our bags while we enjoyed new york until late our last day. i just cannot say enough good things. we had a wonderful time. it was not dirty at all. in fact our room had fresh flowers. i love the area - a short walk to macy is and the empire state building as well as the post office for your mail and penn station. and the crazy decor is wonderful. i always specifically look for artsy places. this really fit the bill. i suggest you try it if you are on a tight budget! (maybe it is the hostel rooms that are not as adequate?)',happy
id34989,' stayed here for - nights at the end of october in a nutshell: it is close to the metro it seems reasonably secure the breakfast is ok for free dont pay for it though however... the area is deprived & obviously rough the rooms are tired & in need of refurbishment the staff could not be more abrupt rude & generally uninterested in their guests. on our final morning we were awoken in the small hours by banging on the door upon answering it we were greeted by armed police asking us to evacuate to reception several marksmen were taking aim at a door a couple of rooms down. eventually we were allowed back into our rooms upon checking out later that morning there was no apology for the disturbance or even an acknowledgement that it had happened. needless to say when we return to la in a week or so we will not being staying with this hotel.',not_happy
id34990,' when i went to a convention in detroit at cobo hall last week i was supposed to be staying with friends but that deal fell through at the very last minute. doubletree in dearborn however saved the day and found me a room. and it was a very nice room too. at - pm on the first night of my convention the event coordinators had offered a shuttle bus to the hotels in dearborn and i took it -- being desperate. and when the shuttle left me off at the doubletree the reception staff there really made an effort to find me the one last vacant room in the hotel. was i grateful? yes. absolutely! plus my accommodation was excellent too.',happy
id34991,' we stayed there the first weekend for san francisco marathon. were very disappointed by the the rude front desk women when we checked out in the morning of aug. -. she was simply nasty. i would want to suggest to her that if she hates her job this much she should go get another one. we would never want to stay in this hotel again.',not_happy
id34992,' headline says it all. rooms are on the smaller side. often tend to be grubby or slightly worn. service so so. location is very good but i find the hotel very noisy. its cheap but it has to be.',not_happy
id34993,' the staff at la quinta were very helpful and made my stay a pleasant one! the hotel was very clean and they gave me a reasonable discount. i asked the clerk behind the counter about the rewards thing and he livened up and gave me tons of info about how to qualify for rewards.',happy
id34994,' i like small hotels with character and an attentive friendly staff and the copley square turned out to be a great choice. the rooms are generally well appointed and comfortable (mine lacked a small refrigerator or coffee maker). it was slightly noisy at times from plumbing or the hotel is heating system but this was only a minor annoyance. im usually not a person who hangs out in hotel lobby is but the copley square is is striking and comfortable a place where it was fun to sit and read and drink coffee on a sunny boston day. staff was very helpful and responsive when i needed assistance. excellent restaurant. also it is a short walk to two different subway stops and right in the heart of the back bay commercial district. id happily stay there again.',happy
id34995,' the room was large and clean (two things we look for). the lobby is a bit small but who needs a lobby in chicago? the one drawback was the european sized elevator. if you have many bags or many people youll have to make a few trips. my husband booked this room on sale so it was well worth it. but had it not been on sale i dotn think wed have booked the room.',happy
id34996,' the hotel was nice but very noisy room we were put in a room at the back which had metal stairs right next to the side window next to bed staff used this and kitchen staff were wheeling big metal trolleys through even at -am in the morning-ridiculous. good location though would stay around that area if i go back to san fran.',not_happy
id34997,' recently stayed two nights. we found the rooms to be nicely decorated and clean. the bar area was nice. it had plenty of seating and you didnt feel cramped. the staff was friendly check-in was quick and anything extra that we had asked for was provided with a smile. the location is great and is part of the energy of market st. plenty of shopping and restaurants nearby. the concierge could have been a little more helpful with restaurant selection. seemed like she was steering us to a few specific places. we survived. i attended a two-day work-related training session and the room temperature was very comfortable as were the chairs - very conducive setting for learning. snacks and beverages were of good quality. i would stay here again.',happy
id34998,' we stayed here for - nights and loved it. we didnt get a room overlooking times square and was disappointed but the room was comfortable clean and with - teenagers having two tvs was a blessing. buffet breakfast was excellent the chef was friendly the servers were so polite and accommodating with all our special requests. the fitness room had many different machines. best concierge services! everyone from front desk to maintenance men were so helpful. i felt very safe in this hotel as you needed to show your room key when entering this hotel and could not get in without one! the lobby is on the -rd floor keeping stragglers out. keep up the good work! one negative - did not use wireless - as they charged? should of been free.',happy
id34999,' stayed here for - weekend nights late september on a priceline bid. the hotel is incredible looking. from a faux forest in the atrium to nicely furnished rooms. yes it is in the delta terminal so folks flying another airline might not find this very convenient. but for delta passengers you just walk right into the hotel which is attached to the terminal it is even more convenient than the chicago ohare hilton. while the hotel itself is beautiful and the staff are great i found a few things irritating. a $- food voucher is available if the guest declines housekeeping for a day. but as it turns out the voucher cannot be used for the next morning is breakfast - go figure. the bathroom shower has a two shower head device and a big sign that asks the guest not to use both shower heads - go figure. the very comfy bed has both a very heavy blanket and a very heavy comforter. way too warm and unnecessary - go figure.',happy
id35000,' stayed at the salisbury hotel for a weekend city break in new york. it was by far the best value hotel that we have stayed in in new york. there was a large room with two double beds a walk-in closet plus a sink microwave etc. all in a hotel bedroom. the $- continental breakfast was great value and the location is superb just a couple of blocks from central park a subway station within --- yards and within comfortable walking distance of times square & the theatre district. o.k. there is noise but this is new york and the advantages far outweight the disadvantages.',happy
id35001,' we live about - hrs away and stayed here overnight so that we could take our children (aged - - - and infant) to the shedd aquarium. it is not near the museum campus but it was an easy --min drive. when we booked our room online it said they did not have cribs and we were going to bring our own but when we called they said just to ask for one at check in. the room was very spacious and comfortable for our family of -. it was also very clean and no sign of bed bugs (yes i checked!). the location is great. we were able to take our little ones for a walk to see the river michigan ave & millenium park. we returned to the hotel for the dinner which was surprisingly good. we were expecting cafeteria food but it was very much like something i would have prepared at home (creole pork red beans and rice corn gumbo soup a simple but very fresh garden salad dessert and of course wine and beer for mom and dad!). this is a great value as eating in chicago is not cheap! the breakfast in the morning was equally good and there were plenty of options so everyone ate something they liked. the only things that could have been better are the coffee and high chairs with seat belts to keep my very busy toddler seated while we ate! the staff was very friendly and we will stay here again with our family!',happy
id35002,' within half an hour of check-in i received a call from the general manager at hotel giraffe informing me that my car had been involved in an accident while in their possession on the way to the parking garage. their attitude - not our problem - take it up with the parking garage as if they had no liability or responsibility for what happened. neither the hotel nor the garage has paid for the damages eventhough repair estimates were promply provided. while i recognize the fact that parking is an outsourced service - in this case rapid parking inc. - the hotel has not done anything to facilate resolution. i am extremely disappointed in the manner this matter has been handled and continues unresolved. if you are looking for arrogance and complete lack of customer care in matters like this then the hotel giraffe should be your choice in hotels. good luck!',not_happy
id35003,' we stayed in the inn at the start of a - week vacation and it was probably the best hotel we stayed in. the loaction in the heart of pike place market is fantastic for the first time visitor and weve never had so much great fresh food on our doorstep before. the reception area was warm peacefull and welcoming and always had bowl of fresh cookies out every afternoon. the hotel isnt a moden statement of cutting edge design but it fits in perfectly with its surrounding and has a sophisticated relaxing and friendly ambiance. we did have a problem overly loud air conditioning in the room but this was our only issue. other than that the rooms were spacious well designed had great views and were an unexpected highlight.',happy
id35004,' my husband and i took a summer road trip to chicago and booked the james hotel on hotwire.com. we got a great rate especially for a great boutique hotel right off the magnificent mile shopping area. the james was easy to find (i printed out directions from google maps) and valet parking is available although we just self-parked our car next door in the garage to save a few dollars. check-in was a breeze and the front desk staff were all well-groomed friendly and helpful. we asked them for breakfast recommendations and they told us about west egg just down the street (about --- blocks away). the bellman was extremely helpful and helped me carried all of my bags up to the room while my husband was parking the car. the room was nice with a flat panel tv with cable premium kiehl is toiletries and plush clean towels. the bed was plush and i love that hotels now use white sheets with a down comforter in between instead of the old style comforter (gross!). turndown service in the evening also included a bedtime snack (i think it was a cookie of some sort). housekeeping did a good job of picking things up each day. the best part about this hotel is definitely it is location. it is only about a block away from michigan ave and we were able to walk to navy pier millenium park and many other attractions. the james hotel allowed us to vacation in luxury while keeping within our budget.',happy
id35005,' the view of marine bay and the beach is nice and nearby by the bahia hotel. it is a nice hotel that has been on the beach for many years. they are giving out free $-- now because it is their -- years of business on the beach.they have seals at the hotel. and rollercoaster is near for the kids to go out have fun and go on boardwalk or go learn to surf. it is a nice hotel on the beach for good price not too expensive like over $--- a night.',happy
id35006,' this hotel is in a great location - - minutes from subway and less than -- minutes walk to central park. however it is under construction at present and it looks pretty terrible. we had no idea they were doing renovations when we booked and were pretty disappointed in it. we were on the -th floor which doesnt have an elevator stop so we had to go up to the -th floor and walk down a flight of stairs. there were exposed electrical wires hanging out of the walls in the hallways. constant noise from the power tools being used. the reception people were pretty rude at times. not a good experience but the rooms that have been renovated looked pretty good so may be okay when all the work is done.',not_happy
id35007,' a great departure from typical corporate hyatt-marriott chain. big rooms very comfortable beds. helpful staff. no ice machines but a call to room service & they run a bucket up to you (& my maid filled it each evening). complementary bottled water? yes. no $- charge like those other hotels. free wifi too. walking distance to the gaslamp district.',happy
id35008,' stayed here ------- ----. the checkin process was easy. parking is very expensive at $---night (charged if you park - - -- hours). there is street parking and cheaper garage parking available. but if you dont really need a car dont bring one -- the train from the airport is easy and cheap and the stop is one block from the sheraton. its easy to walk to pikes place market or the convention center. the lobby is nice and inviting very large. free wifi in the lobby only which annoys me. they should add free wifi to the fitness center on the --th floor. we were in the older pike tower and the rooms are dated. the beds are fine but the carpeting needs a rehab. the maids for some reason didnt replace the shampoo etc on a daily basis so this was annoying. the bathroom is fine and clean. the biggest gripe we had of the stay is the desire to maintain a nice hotel. the prime example that shows this -- there was a starbucks coffee cup on the table in the elevator lobby for - straight days -- never picked up by housekeeping. how can this hotel expect to be considered -* when the service for their own common areas is not there? we expected a little bit better especially for the rate and brand image.',not_happy
id35009,' i took my family to nyc for christmas and we stayed at the w lexington for - nights. we combined our spg points to cover - rooms and the process took several reservations as we added points toward our stay; we had approximately - confirmation numbers to cover - nights total. our initial contact with the front desk staff was with ysaira. she was a very beautiful and pleasant young lady and she quickly sorted through our confirmations (spread out over three names) to simplify our rooms. she also upgraded our daughters room to give them a room next to ours. we dealt with ysaira anytime we needed assistance and each time she was very pleasant and quick to help! another very good impression was made by claudio one of the doormen. he promptly helped us with our luggage upon our arrival and was very gracious and understanding when i informed him i had yet to acquire cash for tips and such. we checked into our room (an hour early thanks to ysaira) and set out to see the city. claudio gave us directions to times square lincoln center and a few other destinations we wanted to see that evening. i assured claudio that i would look for him as soon as we returned but he told me not to worry about the tip that his shift was ending soon - he then gave us breakfast tickets for the next morning and - beverage tickets for the bar. i returned the next morning and reminded claudio that i had not overlooked his tips and tipped him at that time. he graciously stated that he understood and asked if we needed any assistance. he never once acted as if he deserved it nor did linger as some doormen do anytime he assisted us. we took the opportunity to ask him for help with the subway system and he promptly directed us to the nearest station that would get us to our intended destination. our room a bit small but we knew this going in and was very clean when we arrived and each afternoon when we returned. the housekeeping staff honored our door-hanger and waited until i removed it to address the room. every staff member we encountered during our stay was friendly courteous and accommodating during our entire stay. this location was perfect for our itinerary! we were close enough walk to most attractions and several subway stations within located a block or two. i will definitely stay here again - especially if the w keeps people like ysaira and claudio on their staff! thanks!',happy
id35010,' stayed - nights during june. excellent location - minute walk to union square. my first impression when i arrived was the hotel looked didnt look as fresh in person as it appeared in the web photos. hotel room was an excellent size as was bathroom. our room cleaner did an exceptional job each day. there was a well stocked mini bar with coffee making facilities. hotel staff were very friendly. we attempted to have breakfast in the hotel is own cortez restuarant one morning. we placed our order at -.--am and at -.-- am we were informed our original selection was not available and were asked if we would like to choose something different. we had to leave without breakfast as we were leaving on a tour at -.--am. there are at least - very reasonably priced diners within a five minute walk from the hotel. would recommend taking the hotels own town car for the trip back to airport. well priced at €-- for the trip. our orginal taxi from airport to the hotel cost €--.',not_happy
id35011,' booked hotel for $--- on hotwire and were upgraded to a king cityside for free. could have upgraded to waterside for $-- but you get that view for free sitting in the lobby. i understand that parking is expensive in seattle and all downtown hotels charge for parking but $-- + tax for someone to park my car outside right beside the hotel is hard to swallow. have no complaints about noise or room size. breakfast in restaurant was great with a nice view. hotel shuttle was handy.',happy
id35012,' when i first got to the westin detroit hotel i sighed as i saw that their gym was currently being renovated and i mentioned that it seem to be my luck that every hotel i stay in has the gym being worked on. the desk clerk without missing a beat asked would you like to stay in a room with a treadmill? why yes yes i would. the room was fantastic. in addition to the very comfortable bed and all the usual amenities there was a treadmill an adjustable weight set a yoga mat an exercise ball and a weight ball all very neatly stored. this in turn lead to an excellent hour-long workout the next morning as i watched tv while working out right after rolling out of bed. this was easily the best hotel experience ive ever had. way to go westin!',happy
id35013,' enjoyed the hotel as a place to rest my head after being out all day. clean rooms well situated to major routes and happy with the service. only downside is the train which honks its horn - times or so in the night.',not_happy
id35014,' the best part of spending a week in philly? the hotel!!! the beds were so comfortable! the lobby was breathtaking!!! the staff were phenomenal! i will definitely be back again!!! :)',happy
id35015,' this is a beautiful hotel. we were lucky to get a room on the concierge (or club) floor. open until -- am (great idea!) and providing a substantial breakfast including hard boiled eggs! the room was large and the bathroom spacious. i loved that the pool was open until -- or -- pm (i was told -- pm but it was closed when we tried it at --:-- pm). but the fitness room is open -- hours. very hospitable staff and friendly! the bed was a bit softer than i like but beautiful cotton sheets and large bath towels. my only complaint is that phoenix seems to close down at - pm. we had a hard time finding a restaurant open after - pm. we found a great spot for a delicious pizza and salad - a former furniture store hanrady (?) with chase field and other entertainment sites so close why are there so few restaurants other than in the hotels?',happy
id35016,' the hotel is in a great location right next to the tram line and walking distance to all the shopping in downtown san francisco. the room was small and the bathroom very small. parking is very expensive an add on cost that we didnt need. every other hotel even budget hotels have provided free parking. so it would only be worth staying here if you dont have a car.',not_happy
id35017,' good and comfortable location has its own parking friendly staff but nothing special. we had an executive suite - the interior was very average hotel charged us -- usd for bottle of wine that we didnt drink more than that the mini bar was absolutelly empty. yet strangelly enough they give you a key from the empty fridge.... yet if i have to go to sf again i would stay at some other place close to the city center....',not_happy
id35018,' it is true it is a hassle to have to go downstairs to grab coffee. we were pretty surprised by this too but we really didnt mind much. it was actually kind of nice to get out and stretch our legs in the morning. the staff is incredibly friendly helpful prompt and polite. they had good recommendations and were very accomodating with any requests. we didnt get a chance to try the restaurant. we stayed in a deluxe king room on the -th floor for an average of $--- per night. not bad for the days around new year is eve. no street noise great decor big room. cd player and free newspaper in the morning were nice touches. my biggest complaint was the water pressure in the shower. it may have just been our room but it should have had a lot more water pressure. otherwise the bathroom was comfortable and clean. really didnt like the aveda shampoo and conditioner at all imho. smelled more like salad dressing than shampoo but that is just me. dries out your hair pretty badly too. id bring my own next time. also i was very grateful to the reviewer who mentioned the parking rates are $-- per day. i believe they have now been increased to $--. at first we thought this was outrageous but when we called around to other hotels we found that this was actually fairly standard for the area. lastly the location is ideal! right next to market street union square shops restaurants etc. we would definitely stay there again.',happy
id35019,' we used this motel near the airport because we had a very early flight from the charlotte airport and we live over two hours away. we used their free parking service while on our road scholar trip out west. the desk staff were highly competent friendly and courteous. their free shuttle service to the airport was prompt and first rate. our room was clean spacious and very comfortable with one of the quietest air conditioners ive encountered in a motel. our only disappointment was the free breakfast the morning after we returned from our trip and stayed overnight again. it was pretty limited compared to some other chains of this caliber but that is no big deal. if you need to stay near the airport and use a shuttle to get there do consider this motel. it will serve you very well.',happy
id35020,' we stayed there in may ---- with a couple of our friends. the - rooms were booked and paid for - month before. our room was --- and it was filthy. when we arrived the room stank of smoking despite us asking for a non smoking room. the microwave still had food from the previous occupant inside. the blanket on the bed smelled worse than my dog is blanket. there was a soft chair in the room which looked so bad it was not touched by me or my husband. the wash basin was made out of some kind of plastic which was peeling off in a big area near the plug hole and there was no plug to contain the water in the basin. the white towels looked as if they had been used to clean the floor. the light fittings above the wash basin were all rusty and should have been thrown away. we called the manager to our room and complained. i told him that the room was filthy and that i wanted another room. he agreed with me and said he was going to get it cleaned up for us as he was not able to give us another room until the next day. he fetched an aerosol to spray the room and wiped the microwave with a dirty rag this was the so called clean up. we had booked - nights there and as we paid in advance we could not get our money back unfortunately. i would like to warn other people not to go there and experience what we did.',not_happy
id35021,' from the minute we walked thru the entrance of the spa i felt so comfortable totally at home. the grounds are so well kept and the spa as a whole has such a casual and yet elegant feel to it. i quickly discovered that while this is a world class spa yet it is not pretentious or stuffy in any way. it is a place where one can be comfortable. upon arriving we went to the registration desk where we were warmly greeted by two of the employees (as they continued to do so every day that we were there). all the people who worked at the spa were very friendly and yet willing to do anything they could to help us (i mentioned at one point that i could not find my sunglasses and one person immediately ran to the area that i had been - minutes earlier to look for them). thats the way it was for our entire stay. everyone had time to be with us talk with us and help us if we needed it. ( i will say that having come at a very quiet time really helped as the number of guests were less then usual which i enjoyed. ) the place is very easy to be at. for instance meals can be taken either in the main dining area or at the restaurant at the day spa or you can order your meals via room service- there is no surcharge if you dont use the main dining hall. we generaly had our meals in the dining area as we liked to meet other guests ( most easily done on the walks and at meals). regarding the meals initially i was concerned that the food might be too rich. after talking to the chef at one of the weekly cooking demos i realized that the food was not as rich as i had thought. i liked that he was always looking for substiutes for rich creamsbutter and other foods that i try to avoid. several of the spaces like the library and the living room areas were gorgeous. the library has glass windows on - sides and is an example of true elegance in design. while sitting there one looks out over hills the colorado river and gardens. a nice place to just hang out and read in summary the spa is a combination of tasteful design casual elegance and texan friendliness',happy
id35022,' i had a overnight flight from hawaii and arrived at the hotel at --:-- am. i had a coupon from the select guest program that enabled me to pay half price on a weekend and get an upgrade. the front desk representitave joey nubla checked my reservation and saw that my birthday was coming up. he then graciously upgraded me to a suite that was available and later sent a bottle of wine. the suite was large and first class with all the amenties that i have come to expect from omni. i have stayed in many of there properties almost always got a complimentary upgrade and have been very satsified with the accomodations and service. sincerely brent v. marrott',happy
id35023,' the manhattan at time square was located within a - minute walk from time square. the staff was incredible from start to finish. there has been some feed back about the fact there is not a bar. all you have to do is walk --- a block to a pub. there are restaurants and coffee shops everywhere. the rooms were clean and comfortable. was the perfect place for us to come and go whenever we wanted. lots of buses taxes and subways within a block or two. not a lot of bells and whistles just a good all around experience.',happy
id35024,' this hotel was a very big disappointment. the shower in our room did not work. we called to have it fixed and they said they would send someone right away they didnt. also there were no plates or hardly any food when we went down to breakfast. this is just through one night and a few hours.',not_happy
id35025,' i had a business trip to new york and stayed at the double tree times square. they upgraded me without my request to a queen suite and gave me a fresh baked chocolate cookie at check in. the room was very clean unbelievably quiet and spacious. i would stay here again in an instant.',happy
id35026,' ideal location we walked to dinner in the north end on christmas eve had lunch accross the street at a great seafood restaurant and christmas dinner in the hotel restaurant. staff were friendly and helpfull and both times we rang for ice it came within five minutes. a very pleasant and relaxing christmas.',happy
id35027,' i am staying here now and actually am compelled to write this review before i fall asleep. the front desk staff were brief and one of them was chatting with her friend (gossiping) as i checked in (very unprofessional). the room she offered me was on a high floor (-th.... ha) and when i checked in there was a big bag of grapes left behind by the previous guest on the window sill and some of the previous guests hair in the bathtub....i was done. called down and had them re-clean the room; they made no offer to compensate or upgrade...not even a bottle of wine. the front desk clerk suggested i come down and get a key to another room (like i have time for that). disappointing as i do like kimpton hotels and am a kimpton in touch member (btw theyve done away with the amenities...you just get a free item from the mini bar).',not_happy
id35028,' you get a real bang for your buck there not like the other casinos that cost double the price. this place was nice. people working there that give a dame because they love there job and the place was very clean from the time you walked in to the time you leave. the front desk people were amazing at there job and know how to work with a smile not like other places i stayed at that cost more but you get less. not here cost less but you get way more with every thing around the corner from there i love it there and will be coming back every time i go to detroit.',happy
id35029,' i booked this inn because of the very good reviews here on tripadvisor and they werent wrong. we stayed friday night -- may checking out sunday the --th. the host and hostess are very friendly and helpful. we had rooms -- and -- away from the street and the street noise was minimal. it was nice to have a refrigerator and there was a microwave which we didnt use. very clean rooms nice bathrooms and cleaned every day. location is perfect. we walked slowly down van ness to ghiradelli square in about -- minutes. and the famous crooked lombard street is only minutes away. the host was most helpful in hooking up his computer to their printer letting us do on-line check-in for our flight and print our boarding passes. staying here worked out very well. some friends will be going to sfo in july and i recommended this inn to them.',happy
id35030,' staff friendly and professional. but rooms have deteriorated substantially from my stay last year. dirty carpets non-functional fixtures peeling paint wallpaper and stained tile equals intentional poor maintenance. i asked for different room and it was worse....all that luxury for $----night. i would strongly urge readers to steer clear of this hotel until they realize how badly theur reputation becomes when they dont maintain quality of the rooms',not_happy
id35031,' my wife and i stayed here for a night last month and had a decent experience. we got a relatively good deal on hotwire for this hotel (@$--- all inclusive) which was listed as a favorite. it is a small boutique hotel with some charm and a truly wonderful restaurant though we had a few issues. the room was nice enough but quite small reminiscent of european hotels (though actually almost all of our rooms in france were bigger). in fact our bed was supposed to be king-sized but looked suspiciously like a double. it was probably for the best since im not sure a king would have fit in that room. the bathroom was clean but with an almost comical lack of shelf space. we were having to balance our toiletries on the sink and the bath basin with little success. and despite a request for a higher level room (it is a small building) we endured an amazing amount of noise from below. i dont think we were located above the postrio bar if my orientation was correct so im not sure of the noise is source. but it was as though we were next door to a very lively party until after -- pm. the sheets were a little scratchy for a nice hotel though the furnishings were generally nice but we felt somewhat cramped. we dined at postrio that evening and the food was heavenly. the prices were stratospheric as well but i guess you have to indulge sometimes and the tasting menu was a definite hit with both my wife and myself. the concierge was generally helpful with a nice young lady named amy procuring us tickets to an apparently very popular show beach blanket babylon (side note: avoid this unless your love for follies-type shows can overcome being very crowded and without a-c for a couple of hours). altogether the staff was quite friendly and helpful and even insisted on serving us some wine a few minutes after the complimentary daily wine tasting had ended. it is a decent hotel with a very good staff and wonderful restaurant but the cramped rooms and excessive noise may mar an otherwise recommended experience. on the other hand friends of ours stayed there a couple of nights after we checked out and loved the place though they admitted the rooms were a bit small. but they had no problems with noise so in all fairness that may well have been an unfortunate coincidence. id probably rank it a -.- of - if i had the ability.',not_happy
id35032,' small area for dogs to wander. not a great area for anyone to wander at night. fast food within a couple blocks and the same with gas stations. have stayed there many times and always get hit up for money or cigarettes at area gas stations or when walking. at $-- for the high season this motel - just does not have the area or grounds to justify the cost. for picking up and dropping off at the airport it works fine. staff has always been friendly and accommodating. rooms have burns on the furniture very wobbly chairs and there was hair in the tub. unless they can come down in price it is not worth it for the adverage traveler sightseer or family. planes trains and trucks go by and overhead all night.',not_happy
id35033,' my husband ---year-old daughter and i just returned from a --day stay in chicago at the sofitel hotel and im already booking a return visit! the service was uniformly charming and professional from the warm and friendly valet parking staff to the cheerful housekeepers. our spacious suite on the --th floor (which we paid less for than a single room in manhattan!) had a sensational view of the city. but it was the inside of the place that thrilled me the most. very modern but warm with fantastic lighting and tasteful fabrics and furnishings. and the bathroom! my daughter and i took turns bathing in the beautiful tub which featured an array of lovely roger & gallet products. there is also a separate enclosed shower stall and separate w.c. the location is great for walking to the architectural cruise that departs from wacker st. to the lakeshore to millenium park and the art institute. in the other direction are chic boutiques and neighborhood grocery stores. two restaurants within walking distance: le colonial (vietnamese) and carmine is (italian w-sidewalk dining). my husband hosted a business meeting one morning which required some additional audio video equipment. it was brought to the room immediately and at no extra charge. one slight snag: we moved some minibar items out of the refrigerator to replace with our own yogurt fruit etc. we were charged for all the items wed removed for each day of our stay. the desk promptly corrected our bill and told us that next time theyd be to send up a fridge for us.',happy
id35034,' as soon as we arrived i began researching other hotels in the area. our king sized room was tiny and difficult for - adults to navigate. the hotel was under construction yet the prices did not reflect this fact. from the website you can view a nice vintage looking lobby yet due to construction this area was inaccessible and i never saw it. the staff was sufficiently helpful. on our -nd day i sat in the bar and had one iced tea for $-.--. we were originally booked for several nights but i quickly changed that. for - nights at the paramount it was $---.-- (several taxes added). on our -rd day we walked over to the roosevelt hotel got a much larger room for a significantly lesser price and have no regrets about our decision. the roosevelt is a great classic hotel with a beautiful lobby and several restaurants. a great value as well (for - nights here we will spend ---.--) and very friendly staff. beware the paramount offers less and is much more expensive. what they offer is simply is not justified.',not_happy
id35035,' despite the recent hurricane i had the great pleasure to dine at the mark - days after the storm. the food was impeccable the pino noir was fabulous and the service was superb. the bar was standing room only when we arrived --:-- pm and was still was going going strong when we left around --:--.',happy
id35036,' i stayed here for three nights and generally found it to be a very good hotel. the staff were excellent and the room large and comfortable. the hotel is location was good and there was free parking and internet. the only downside was that there was a wedding party event hosted on the top floor of the hotel one evening and the pounding music reverberated down through the floors of the hotel well beyond midnight. although the staff kindly relocated me to an alternative room seven floors below the party the music was still a nuisance. if a good night is sleep is important to you i would suggest checking with the staff about any party events in advance of booking.',happy
id35037,' the family spent memorial weekend (may --th- may --th ----) in boston for the first time and we stayed at omni parker house in central boston which was great. the feeling inside is of an old british colonial style hotel with dark wooden panels on the walls and i love it and we will definitely come back next time we visit boston maybe together with our little puppy since pets under --lbs. are allowed. ps. see also my note at the end.ds. staff is very attentive friendly and provides excellent service. both check-in and check-out went quick and the bill was correct with breakfast and bar tabs that we’ve put on our room. on the -rd floor we had a quiet deluxe room and slept like queens in it. it was also with a sofa group so we could all (family of four) gather around it for different evening activities like playing a game of “clue”. it was actually like a small living room. included was also a $-- food and beverage credit per stay which we used. if we would have joined their guest loyalty program before we got there we could have had complementary wireless internet. the hotel is located in the heart of boston close to the theater district shopping area (quincy market and faneuil hall marketplace) the new england aquarium restaurants (don’t miss a lobster for dinner!) rapid transit station the start of the freedom trail (we walked half of it and ended up in the italian district for a fabulous dinner) and it has been the place for stars of stage and screen since the --th century who also could enjoy the hotel is famous boston cream pie which is extra ordinary to-die-for delicacy! we had a park n stay package which made it easy to leave our car at the valet parking since we walked to all of the spots we wanted to see and if it was a little too long to walk we took the underground trolley transit which was very easy and convenient. we used it to get to the fenway park (usa’s oldest baseball arena) and museum of fine arts. no need for the car during our stay even if our package included unlimited in-out privileges. there was also a complimentary extended checkout for the vehicle that are past - pm which we didn’t needed to use. note! note! the hotel is located on -- school street but be aware that there are - different “school streets” in boston so pick the correct one! our gps took us to one of the wrong ones and we had to ask our way to find the correct address and that added and extra hour in driving time to the already - hours from philadelphia.',happy
id35038,' i was in dc recently for the aplu convocation: --- years of the morrill act and had the opportunity to stay at the dupont circle hotel. i enjoyed it immensely. the dupont is crowning glory is definitley its staff! they are wonderful. i can honestly say they treated me as if i had bought out the hotel!!! they attended to my every request. number one on that list would be ms. sara modente. she is the staffer who helped me to get into the hotel in the first place.',happy
id35039,' i spent just one night in dallas and chose this hotel rather randomly but let me tell you it was fantastic. the owner-operator sandra mcgregor and her staff were exceptional. they provided a wonderful family feel to my stay. the room was anything but standard and the service offered excellent. a continenatal breakfast was included in the very reasonable tariff. i have paid more for a lot less i can tell you!!! sandra also operates a complimentary shuttle service to and from the local area which made getting around for me very easy and not at all stressful. i took a cab from dallas international (not dallas love which is closer to the hotel) and got there in no time at all which meant a reasonable cab fare too. id have to give my stay an a+++++ and highly recommend it to any travellers to dallas.',happy
id35040,' in covering the ---- big ten tournament in columbus ohio i had the opportunity to stay at the red roof inn on the campus of ohio state university. it was an enjoyable stay and i have no real complaints about the hotel. despite being skeptical of the value red roof inn chain the hotel actually was decent. both of the beds in the room were clean and made for a decent night of sleep. the bathroom was fairly small but was large enough to do what a traveler needs to do. the room has free high-speed internet allowing travelers to get work done in the room. the hotel is close to the highway to get to downtown columbus and also is located near several restaurants with convenient hours for most people. overall the stay was decent and i would stay again if i had to.',not_happy
id35041,' we are a family of four travelling the usa. found this hotel to be in a great and safe location for us. only - to - blocks from times square. the staff were very freindly and a credit to their business the breakfast was also lovely. staff put us up on the --th floor and we were not bothered by noise at all. rooms were nice and clean with modern fixtures and ammenities. parked the car in a parking garage only - blocks from the hotel. all very convenient and easily accessible for nyc.',happy
id35042,' very nice clean and new hotel. the service is good and the extra amenities adds a special feature to this hotel. the rooms are very clean and comfortably nice. i recommend this hotel it is out of the toursit area and away from the central-downtown area of phoenix easily assessable to the i--- freeway. what to expect? popcorn in the lobby - free full breakfast - free cocktail hour food - freee a good assortment. juice-soda free. i say with all the free stuff hey you cant go wrong. nice place.',happy
id35043,' the location of this hotel is great - the boardwalk provides the opportunity to walk to shops and restaurants. the hotel itself is mediocre at best. the bed in our room was so worn out that my husband woke up with back pain and the shower curtain smelled of mildew after a couple of minutes in the shower. we had also reserved a lake view room but got a view of the parking lot. overall a great location the staff was nice enough but the rooms need to be updated.',not_happy
id35044,' this hotel is right in th heart of nyc on the doorstep of time square making for amazing views! sleek hotel didnt eat there a bit pricey and posh for me but can see the appeal of sitting with an amazing view! perfect for seeing all the sights we used the hop on hop off bus to get to the bottom of manhattan but mostly walked! no free wifi was the only downside of this hotel but just used starbucks',happy
id35045,' a week before my check-in date i called to confirm my reservation. they had no record of it. the reservation was made - months prior. after several phone calls numerous emails and three days my reservation was confirmed. the grace is manager (?) daniela was very helpful and did an excellent job of getting everything squared-away . i called a few days early and requested an early check-in and my room was ready as requested at -- am. the check-in was smooth and easy. the room was porn-like ....in my opinion very modern and chic...perfect for a single urban-traveler. however it was very small and contained very little storage. i couldnt imagine having my spouse or a fellow traveler to share the room with. the beds were like a fluffy cloud...very comfy...and i mean one of the best hotel beds i have ever slept in. the was a problem with the cable. it seemed (told to me via an employee) that the hotel had forgotten to pay the cable bill and numerous channels in the hotel tv lineup were disconnected. this was never resolved during my stay. the breakfast each morning was very good. a bit pricey at $-- per morning...but a great selection of food and served until --. the pool sauna & steam room were wonderful. the pool was a bit cool...but very nice. the only big problem that i had was the in-room internet. i was in nyc on business and needed to access my offices via internet remote access. after four - five calls to the internet service tech....the internet issues were left unresolved. the techs responses were... it seems to be a signal issue and we cant fix that . the problem with this was ....when the signal was actually being broadcast....it was registering on my laptop at --- bars....so there was adequate signal. i angerily left an entire week is worth of emails and problems to my assistant to tackle without much oversight. location was wonderful. - irish pubs within a ---second walk great vendor food carts - block from times square - block from -th ave and very short walk to rock. center. would i stay here again? depends on if they get the internet issue resolved. overall a pretty good experience.',happy
id35046,' wow i cant say enough great things about this hotel!! it was simply a nearly perfect experience in my opinion of a stay in a hotel and i am very pickythere is always something wrong with a hotel when i go there it could be a little thing or a big thing but i can honestly say there was nothing wrong with my stay here! perfection!! our stay was for - nights. the check-in person was friendly and quick. we were there about - hours early but we got to check in right away at about -p.m. we were in room ---- which was huge as far as hotel square footage goes. plenty of room. the bathroon was very big also which is so nice. the room was very neat. the air conditioner worked perfectly which is important in the summer. the bed was very comfortable and the sheets were nice and soft. there was a chaise lounge in the room with a lamp facing the t.v. which was so nice!!!the hotel has a fitness center with an indoor pool on floor - and a full list of spa services i.e. massage etc.. it has a full business center on floor -. it does have a restuarant on the first floor but we did not use it. there is a starbucks located right across the street and also a beauty salon ettori which i went to twice and highly recommend. we had room service -x and both times were outstanding. there are movies that you can buy over the t.v. which is nice. you can also buy interent time through the t.v. which is very convinient if you dont have a computer. the rooms are wired for computer use if you do have a laptop. the straff was friendly and nice at all times and just couldnt be more accomodating. the concierge susan was very good also. i will definately stay here again. - stars to you loew is!!!',happy
id35047,' spent a long weekend in the windy city... had a lovely time in and out of the hotel. located right on the park close to many attractions. the hotel staff is very helpful without being too helpful if you know what i mean. good advice on what to do where to go. the rooms were nice and the bed was comfortable. we really enjoyed our time there...',happy
id35048,' my wife and i booked a room for - nights at flatotel through priceline for $--- per night. we wanted something near times square but not one of the huge properties. we arrived early on the morning of our check-in and although a non-smoking room was not ready the front desk was very helpful and friendly in checking us in and storing our bags so we could hit the streets. the room we were given was spacious by any standards but certainly nicer than most standard rooms in nyc. the bathroom in particular was roomy probably -x--. we had no trouble at all operating the shower as some previous reviews have suggested. room was clean and well appointed perhaps only thing lacking was the standard ice-bucket and a coffee maker. the lobby was rarely crowded and always seem peaceful and quiet. we did not dine at the restaurant. if this is the part of town you want to stay in i dont believe you could go wrong with this hotel and this price.',happy
id35049,' this hotel is in need of updating and mantainace. there are four elevators on the main floor but ony two were working while i stayed. the room is dark and the wallpaper is peeling off the wall. the tile is the bathroom is cracked and broken around the tub faucet. the bathroom counters are old and ugly. the sleep number bed is broken and not able to be adjusted. the tv is a old crt tv.',not_happy
id35050,' we recently stayed at this hotel feb ---- during our visit to the bay area. we traveled from san fran to san jose as we were taking in an event at the hp pavilion center in san jose. while this hotel is not bad for us it was the lowest rated hotel of our - nights away - of which were at this hotel. we did not get off to a good start at the hotel. after checking in & settling in we realized that there was no hot water in our room. neither the sink nor the shower had any hot water even after letting them run for minutes on end & trying them in both directions in case the settings on the knobs were incorrect. so we had to pack up everything & move to another room. unfortunately the next room we were assigned to they gave us the room closest to the busy road that the hotel sits along. the hotel was not full but maybe they knew that the rooms in the other part of the hotel is property would not have hot water some of the hotel is rooms are in other buildings that sit back from the road likely quieter. i was bothered by the noisy road but ran the heat-a.c. to drown out the noise. there are both train & bus stations down the road so public transportation is easily accessible. the train station does account for some of the noise you can hear at the property. it is not obnoxiously loud but it can be heard. the walls must not be too thick either as i could hear the person in the next room snoring at night through the wall. (-nd night - so we were not going to ask to move to another room again!) the hotel is not modern but the rooms are clean. the hotel needs to seriously consider de-cluttering the rooms. the room we stayed in had at least - chairs in it maybe -. not necessary for a room that has - bed! the -st room we were assigned to also had too much furniture & there was very little floor space in that room - even getting our suitcases laid out in that room would have been tough; we live out of them when travelling & staying for only a night or -. the breakfast was o.k. it was a typical hotel breakfast with a fairly good variety of food waffles were the only hot food. fresh fruit cereals bagels bread for toast muffins & donuts granola bars juices & coffee & more. we try to spend minimal time in hotel rooms so this hotel met our needs. the bed was comfortable & the sheets were clean & crisp and the room was clean. tv is were older versions but adequate. for the price we paid we were satisfied. the previous - nights we had stayed in a very nice new modern hotel outside of san fran with many extra perks and amenities. it is harder to step down to a less modern hotel after that experience.',not_happy
id35051,' good location nice rooms friendly and helpful staff. i and several parties had to change rooms because of random banging sound at all hours. no logical explanation other than banging pipes in the walls.',happy
id35052,' the location is greata short walk to the theater and restaurants. the room was very elegant and quiet. the king-sized bed was very comfortable with frette robe linens & towels. complimentary coffee in the lobby and hot apple cider in the afternoon.there is a convenient & affordable parking garage located next to the hotel.',happy
id35053,' big rooms real queen sized beds. stylish lobby. my family and i stayed here for - nights over spring break. we had a great time. our room was quiet and had a nice balcony but no view whats so ever of anything. the hotel was very up front about this both over the phone and during checking. perhaps higher rooms might get a bit of a city view? it was an eaasy walkt to the pier -- fishermans wharf and the trolley-street cars as well as the cable cars. parking is a bit expensive other than that no complaints',happy
id35054,' i just returned from a - night stay at the palmer house. i am a hilton honors gold member and stay at hilton properties all over the country. i booked a room with - doubles from an email from hilton on great getaways almost - months prior to my trip. upon arrival the lobby was packed which was to be expected on a holiday weekend. i was very disappointed to wait significantly longer to check in through the hhonors line than if i had just waited with everyone else. then i was told they had a king bed for me. i explained i had another guest coming and this was not what i reserved. i was then told they would comp a rollaway. i also advised this was not acceptable because neither myself or my guest wanted to sleep on a rollaway bed. eventually we were given a handicapped double bed room ------. the room size was fine however the howling noise every few minutes from the elevators was less than awesome and continued all night. the fitness center was nice executive lounge was always packed with people just sitting and taking up tables which was frustrating. i may stay here again but would like go back to the double tree on east ohio.',not_happy
id35055,' arrived at -am in the morning after -- and half hours on a greyhound bus from kansas city. we had no reservation so we asked for a room. the guy at the desk was very vague didnt know his prices and what rooms were available. he fiddled around on the computer and after a minute or so he said that he had incorrectly typed in his password three times and the computer had locked him out (caps lock was on). he said could we come back in half an hour and he would try again or else we should go down the road to the ramada and try there. this guys attitude was appalling so my wife and i went to the ramada.',not_happy
id35056,' manages to walk the fine line between being fussy and doing everything right ! staff wonderfully helpful and friendly room comfortable and discreet. nothing to complain or even comment on it all was first class',happy
id35057,' there is no way this is a -.- or - star hotel. this is a dump. the room was dingy the carpet old disgusting and stained (didnt even want to take my shoes off) the a-c old and noisy. the bathroom did not seem clean. the wallpaper old dirty and stained. and old -- is tv. the lobby right out of the --s too. i cant believe that citronelle a high end restaurant even wants to be associated with this dump. the service was terrible too untrained staff. i waited forever while they tried to figure out where my car was that was parked in valet and which luggage was mine in the storage room. i asked for a quiet room location and they wanted to place me directly across from the elevator. no service with a smile at all. terrible experience. go someplace else.',not_happy
id35058,' nice place great staff! but get rid of the pillows! they are truly awful! the --- chaaracter requirement is silly to explan silly pillows!',happy
id35059,' we went up to chicago and had a great deal on priceline with made the omni the choice for our first stay was we usually stay at conrad or westin. the service at the omni was first rate from the valet to the check in. prices for the valet was much higher than other properties but the valet service was also much better and always fully staffed. chek in was very smooth and they made my dauther is day with the kids backpack (to keep) and game bag (they lend for the stay) i had decided that i wanted a different room than what i had reserved and there was no hassle in switching. the rooms are nice but not on the level of other - star hotles with the bedding and lines being a little below par. as others mentioned sign up for the omni select club as the turn down and free monring drinks are awesome. i did encounter a problem as i booked through priceline as my select number kept getting bumped out of the system but was always taken care of quickly and the wifi charge had already been removed from my bill before i checked on it. the restaurant --- was very good for lunch and the food was very fresh. ran into a problem with servive (which was not the waiters fault) as a huge group decided to split their bill after they had finished and half the group had left. the manager took care of me and took --% off as an apology which was a classy move. the fitness club was first rate with plenty of equipment and prebagged headphones to use. the pool and hot tub are on the small side and with it beeing spring break was packed with people turning away due to the crowd size but probably not a problem other times of the year. overall the service made the hotel and will definitely return for family trips to chicago. if it was a couples trip probably will choose another option with more upscale rooms and bedding but definetly cannot go wrong with this hotel thanks for the great time omni.',happy
id35060,' i actually live in new york but i had my sisters bachelorette party at the hotel. i booked the one bedroom suite and although it was smaller than i thought it would be it was beautiful. the bathroom was big and amazing. the fact that the hotel is new is a +. the pool was not open yet but it does look nice and i believe you can have lunch or dinner near the pool. i love this hotel and i would love to stay here again.',happy
id35061,' i was disappointed. the furnishings and room are sumptiously decorated and there is a tv in the mirror of the bathroom - and i cant complain about the sheets or attress. the room was laughably small - but that is true of nyc in general. only a queen bed which is too small for the two of us. but the towels were ratty - ive added a photo. the thermostat has a blue screen which is right at the sleeper is eye - a no-no for good sleep. the hotel information notebook had no pages and when we asked for them never receved them. there is a nightclub on the first floor. it certainly looks popular and has live music. but we were in room --- which is right above the nightclub. nightclub = nightmare when you want to sleep.',not_happy
id35062,' arrived -nd july and left on the -th after the best week of my life. we had a fantastic suite with a huge (and i mean huge) terrace looking out at the ge chrysler and empire state. the room was spacious (by new york standards) with a very good bathroom (deep bath) and great shower with good products. the sitting room was also well appointed and led on to the terrace. the rooms were immaculate every day we were there and the service outstanding particularly for my engagement proposal to my girlfriend! they kindly arranged for a rose petal trail to lead out to the terrace with waiting chocolates and champage. i will remember that moment for the rest of my life and the sofitel made it special indeed. everything was arranged by the amazing lady who looks after the general manager. cant wait to go back. ive stayed in hotels in - continents and this rates as excellent. -----.',happy
id35063,' stayed at this property and was truly blessed to find mary at the front desk so helpful. needed to check in early and she gladly arranged a room. what a great feeling!! the rooms are clean and all the staff work hard to keep it looking good. close to some great places to eat on westheimer or walk to some fast food. would stay here again and again for the price. best pillows in the city.',happy
id35064,' we just returned from our third annual christmas stay at this hotel. you will not find a better deal in new york city.....our room on the --th floor was recently completely redone and was beautiful. king-size bed flat-screen tv on the wall and a view of the empire state building. most importantly very clean and well maintained. even though we arrived around --:--pm we were immediately checked in. the location itself cant be beat; - blocks from penn station - blocks from herald square subway right on the corner at broadway. i can recommend this hotel without any reservations.',happy
id35065,' from the time we arrived service was outstanding- from the front desk employees who took the time to walk around the counter to provide directions to the cleaning staff who provided extra towels and sundries almost immediately. hotel is very convenient to the shopping area and the conference rooms were spotless. definately worth a vist anad stay when in austin.',happy
id35066,' we booked this hotel on our hhonors points and the location is excellent- right next to macy is on --th street. shopping during black friday was super convenient. check in was fast and friendly. the rooms were adequate and bathroom was ok. we had the view of empire state building from window. wifi is complimentary and fast. overall highly recommended.',happy
id35067,' stayed there twice for a total of - nights in april. both stays booked directly through hotel website. for the first stay there were excellent deals on offer starting at $---. however for the second (shorter) stay booked at short notice the rates were over double that due probably to the high occupancy level the hotel was enjoying as a result of a large convention it was hosting at the time. this is a new property and two blocks from market street easy self-parking behind the hotel ($-- per day) and less than a - minute walk to sf shopping centre (bloomingdales) and not a lot further to macys and union square. the powell street tram stop is also close too. the rooms were comfortably furnished (minimalistic-modern) and of acceptable size. on our first visit the bathrooms had tubs but no walk-in shower cubicle but on our second visit we had no tubs but a walk-in shower. on neither occasion did the hotel manage to allocate us interconnecting rooms despite a request made at the time of booking. internet connection of $-- per day was steep. we did not dare touch the minibar fridge lest the sensors ring up a charge. the in-room safe was small - just big enough for a regular laptop plus some documents and valuables. room insulation noise-wise was not great - slamming doors along the corridor reverberated along the walls and conversations from the rooms next door and from out in the corridor could be detected without difficulty. we did not take any meals at the hotel so cannot comment but the bar area was well-patronised. there was a long queue for checking out but this can be by-passed by calling the operator and checking out over the phone. in the overall scheme of things this is just another one of those hotels which does everything well enough but nothing in particular stands out to really differentiate it from others of its like. would i stay there again? yes but only if i could find a discounted rate as i dont believe their regular rates justify the product.',happy
id35068,' this hotel is very well located in the downtown. there is a hearty breakfast included in the rate as well as a very nice cocktail reception every evening. the suites are large and comfortable--a nice living room-study ample food prep area with a fridge and a microwave - sinks in total a clean bathroom and a very comfortable bedroom with a cozy duvet. there is also a concierge on duty which is most helpful. nearby there is a trader joe is and a jewel grocery store. kosher food can be ordered from the nearby chicago loop synagogue.',happy
id35069,' this was my first time staying in a staybridge suite and i really had high hopes for the place. we were splurging so got the more expensive two-bedroom suite. all was clean the beds were comfortable and having the space to spread out was very nice...that is the good part. the bad part is you hear the people walking above you to the point that it disrupts sleep. i had requested a high floor hoping not to have this problem to begin with. my request was not honored; we were on the second floor. also this is a small thing but is annoying and disappointing. i made a frozen pizza purchase from the hotel is pantry on two consecutive nights buying the exact same pizza each night. one night i was charged $-.-- the next night i was charged $-.--. (they have some prices posted but not for this frozen item.) we paid $---+ per night at the senior citizen rate and i felt like ive had better stays at places charging half that amount. it is a pretty place and convenient to the airport but i doubt well ever stay again.',not_happy
id35070,' in any business you have -- seconds for the wow! factor to set in our wow! factor was on target @ public chicago! we enjoyed a celebrity suite for a couple of evenings during a recent trip to chicago what a great experience... peter & the entire staff were pleasant and professional the rooms very clean and comfy... id say the wow! factor was met... thank you ian another great experience. paolo - the jeweler!',happy
id35071,' just got back from a great trip to the big apple. went with three girlfriends - we shared two double beds in one room at staybridge. we loved this hotel. the room was not spacious (and we werent expecting it to be - it is new york after all) but we had enough room to comfortably move around and put all of our stuff (a suitcase and carryon each plus all the shopping!). the room was exceptionally clean! only drawback for me was the absence of a tub and the very small shower. the bathroom itself was roomy enough however. the full-sized fridge was nice to have and while we didnt spend much time in the room to make use of the kitchen it was great to have the option of keeping our drinks cold heating up leftovers etc. the location is great - despite the fact that this hotel is across from the port authority it actually faces the side that isnt used so no bus traffic passing by our hotel at all. we found it to be very quiet for being in the heart of midtown. and a very short walk from all the action of times square. thanks staybridge!',happy
id35072,' just home from a - night trip to new york with my sister and mom. we had two basic rooms in the casablanca and they were very nicely decorated not too big but it was a good price. the hotel is very homely and the breakfast and wine-cheese reception daily is a major bonus. the location is second to none and having already visited new york - times and having stayed in - different hotels i can honestly say ill be only booking the casablanca in the future. every time we came into the hotel we were greeted with a personalised hello - commenting on what we had said that we were off to do ( did you get your shopping done girls.... ). the girls working on breakfast and the wine reception were really so nice this makes a huge difference in a big city of - star hotels which have no personality! a special thanks to johann who was ever so helpful throughout the stay and had to stand out in the snow for -- minutes to catch us a cab back to the airport and still had a big smile on his face as we trundled away to the airport. the hotel definitely has the feel of a family run establishment and it is a great credit to the management to see the staff so in their work. next time well treat ourselves to a bigger room.....to accomodate the shopping! thank you to all the wonderful staff in the casablanca.',happy
id35073,' we found a great deal for this hotel - $----night for a king room - so we booked a two night stay right away! for the most part we really enjoyed our stay. we got in late saturday night and were upgraded to a suite which was an unexpected surprise. the hotel was beautiful had great detail and the rooms were clean and comfortable. the one small problem we had was that the walls are very thin. we often heard doors slamming and people is conversations and that was a bit annoying. in addition there were $---night in taxes and the parking was $---night! there is a safe place to park (i was worried it might not be as safe to not use the hotel is parking) on taylor right next to the hotel - only $---night. they were full when we got there so we just sucked it up but i would definitely recommend it. the location of the hotel makes it very easy to get to union square - we had a couple dodgy moments but we still felt as safe as we were in other areas. but overall - the hotel was great the beds were super comfy and everything was nice and clean. i would definitely stay at this hotel again...',happy
id35074,' front desk very helpful.gave directions and helpful suggestions.the room was great.housekeeping and all staff very friendly and helpful.',happy
id35075,' our newly renovated room was pleasant enough and the new modern decor certainly takes this old world hotel into the mainstream of hotel room design du jour. the design is simple very basic white furniture small desk and a single chair all white bed linens white walls and ceiling no draperies plastic bedside lamps a flat screen television and one wall with a splash of color. however we find it hard to imagine how the new hotel owner is willing to invest so much money renovating this large manhattan hotel when the most basic common denominator in any hotel housekeeping is lacking. we would project all the money the milford plaza is new owner is putting into this old hotel is going to go to waste if quality housekeeping cannot be provided. in our room bed linens were never changed after a multi-night stay there was hair in our wash basin tooth paste splatter on the wall tiles around the sink the glass shelf above the sink was not wiped clean or toothpaste residue the bath amenity tray was dirty and the toilet had particulate in it. mind you the bathroom was so small a housekeeper could possibly clean the toilet and wipe the toothpaste off the wall ... all at the same time! should not someone check the work of the room housekeepers? we recently saw a news story about a wage study for new york city and we happened to note the total annual compensation for a room attendant is now approaching $----- including benefit costs. with that kind of wage rate we expected our bathroom should have sparkled and surgery might be performed in this room without the fear of getting an infection. should not a hotel guest expect to have a clean bathroom? it will not take long for customers start to avoid this hotel if it earns the reputation for having dirty rooms. should such a reputation gain a footing hotel management will likely have to sell rooms at lower rates to get guests into their beds. the net effect of lower room rates is likely to be reduced cash flow which in turn will be insufficient to cover the debt service for the massive renovation project now under way. this is a real shame considering the prime location this hotel has in manhattan. based on what we experienced we believe the housekeepers for our room are being overpaid and we hope such shoddy housekeeping quality does not exist throughout the rest of this hotel. the hotel management should take immediate corrective action to clean up its act and if the hotel has union staff i would expect the labor organization would assist management in its efforts to remove those employees who are either unwilling or unable to do the work they are being paid to do. but this is new york city and what is logical ... may really be illogical.',not_happy
id35076,' we had a great long weekend in chicago at wheeler mansion. the area is great very quiet with a mix of old beautiful houses and new buildings..it is not that far from downtown you can walk or just take a cab (it is pretty cheap). this place is an amazing historical mansion we felt like in an european castle. beautiful furniture high ceilings very clean. nice breakfast room inside and patio outside coffee and tea available any time... the staff was very helpful just make sure you call them a bit ahead before coming to the hotel. that was the only little inconvenience otherwise everything was perfect. we will definitely come back we totally loved this place!',happy
id35077,' we had read about noise problems so when we checked in we asked for a quiet room. the room was clean comfortable and just around the corner from the pool. we were in town to cruise with holland america to hawaii. the hotel shuttle service took us to the restaurant picked us up took us to the zoo and the lord hornblower for a dinner cruise then shuttled us to the ship the next morning. they have a great breakfast included in the price and my husband had chipped beef for the first time. he liked it. do not hesitate to stay here and if you do tell them bill and sandy the canadians sent you. our best to brett at the front desk and maria one of the shuttle drivers. awesome people.',happy
id35078,' took my family to this resort and we are guaranteed to go back. plenty to do for the entire family. the food at the various spots on property was what we needed and incredibly delicious. our server even suggested a meal for breakfast that had me craving for more. the pools were fantastic and relaxing. the golf course is a wonderful design. everyone we met from the staff made us feel relaxed and appreciated. we will start our plans for next year and figure out how we incorporate this destination back into them. we loved this resort.',happy
id35079,' nor are you sharing the apartment with any six-legged brown critters. if youve never been to new york city you have to understand that what you get here for $----night is not necessarily the same as what youd get in hootersville. and it is not necessarily what you would get at another big city. budget hotels in nyc can average around $--- a night and you still might be sharing a bathroom with another guest. anything under $--- is probably a refurbished crack house. the arlington isnt posh by any standard but you get a clean roach-free room a private bathroom a safe a small fridge a tv and a-c. you can also get internet access for -- cents a minute. the walls are a bit thin...this may be a problem if your neighbors are keeping odd hours (it was for us). location was good...midtown manhattan in the antique district walking distance from two subway lines. and you have a nice view of the top of the empire state building at night. all things considered it was a relatively good bargain for us at about $--- a night.',happy
id35080,' we stayed with our kids for one night while we hit the sights. check in was a bit long. we used points so value was great. the valet and bellman were great concierge was friendly. our room was in the tower and we had a view of the gg bridge so how can you beat that?',happy
id35081,' this hotel was awesome. very clean the staff was friendly and it was in a nice location. the lobby and eating area for breakfast was beautiful. the rooms and bathroom were very clean and the beds were very comfortable. the only negative thing i would say is the beds are too small. they are double beds. if they had queen beds i would definitely go back. if you dont mind a smaller bed..then you should stay at this hotel you will not be disappointed.',happy
id35082,' this is a historic beauty in the middle of downtown la. valet parking is a must & costs an additional $-- a night. the lobby first floor and ballrooms are part of hollywood history and if you enjoy that should not be missed. beyond that having reserved our room through the hotel on a special sale we were very disappointed. not dirty but alot of maintenance issues in this tiny interior room with zero view. ok perhaps we got what we paid for but this room should be shut down for a complete re-do! disappointing for a hotel of such stature under any conditions. we did not complain as we werent in the room much. nice to enjoy the history but probably wont return.',happy
id35083,' i recently stayed nine nights at this hotel. the bed was very comfortable and the room itself was larger than my bedroom at home! i was not expecting such a large room but had no complaints! an iron-ironing board is provided along with coffeemaker and tv. my only small complaint is that there was no natural light. the window looked out to the small courtyard and despite the hotel having five floors i could not see the sky but this was not really a problem as it was only a base for seeing the city i was up and out first thing and not back until late in the evening. breakfast is in a room on the fifth floor and you bring it back to your room. you had a selection of fruit and pastries - notgreat but better than nothing. the hotel is in a perfect location. to the left you right beside powell street and the cable cars and union square. as a female solo traveller i felt very safe here. there a few homeless people about but if you ignore them they ignore you. the staff are very helpful and will organise an airport shuttle for you when you are checking out and there loads of restaurants literally footsteps from the hotel (chinese next door italian across the road johny foleys around the corner and the cheesecake factory at macy is). noise was not a problem as i was on the third floor at the back of the hotel. would recommend this hotel to anyone.',happy
id35084,' we spent - nights at the pickwick in room ---. the room was basic but clean with a fairly comfortable bed. our room overlooked fifth st so we didnt manage to sleep through the night at all as there is loud street noise all night and windows arent double glazed. the hotel is dated and lacks basic facilities such as good wifi connections but the location is very central for cable car market street and we walked to chinatown and the ferry building comfortably.',not_happy
id35085,' contrary to what some of the other reviews have indicated this is a wonderful little hotel. we live in the seattle area and stayed at this hotel last night to try their tempur-pedic beds (in all rooms). wow! at least as wonderful as the beds were the staff members. we travel extensively and i told my husband that i think this was the most friendly staff we have ever encountered. you enter the hotel from a tiny little courtyard surrounded by shops and a couple of restaurants. a bit of tranquility amidst the busy pike place market. the original starbucks is right around the corner close to a wonderful bakery. buy your breakfast goodies and return to the fifth floor sun deck at the hotel. there you can sit relax munch on your breakfast while enjoying a full unobstructed view of the harbor. cant get much better than that. everything you want to see from pike place market to the waterfront to the major downtown shopping areas and theaters are within walking distance from the hotel. the rooms are decorated very tastefully and are immaculate. not one bit of grunge in the bathroom tile! i highly recommend this hotel!',happy
id35086,' easy in and out location. good access to things to do around the town. plenty places to eat in the area and easy to get to anything else you may want. a small warning about fort worth in general (not exclusive to the hotel) their water is horrible smells and taste like a fish bowl everywhere you go.... bring-buy bottled water.',happy
id35087,' this is a great location in the main shopping-tourist vicinity so extremely handy and convenient to everything. furnishings were good quality contemporary and clean as you might expect from a sheraton. we were in room ---- in the pike tower which was --th level overlooking pike st and also some city views and was very quiet. we travelled with our near - year old and we had no problems fitting in his portable crib in the room even though we had a room with - queen beds (no kings available at the time we checked in which was fine). we were offered the minibar key to either use it as provided with so many snack options or to just use it as a refrigerator for our own items - we did the latter as we had milk for breakfast cereals etc. sheraton seattle is a very large hotel used for many conferences so is pretty busy in the lobby-reception areas most of the time. the staff were generally friendly and helpful although some front desk staff were just busy so performed their duties with efficiency without much friendly interaction. free wifi for own laptop use and internet are available on hotel computers in the lobby but they still charge for daily wifi-internet use in the room which is disappointing in these times when it is so cheap-free and readily available elsewhere. the pool and fitness area is excellent - we used the heated pool which was lovely and also a good spot to take in the views as it is on --th level overlooking the city and out to the mountain ranges. we didnt use any restaurant in the hotel during our stay as we ate out elsewhere so cannot comment on those although bar area did seem very busy late afternoon assuming after conferences finished. overall we had a good stay in clean comfortable surrounds. we were able to walk everywhere to explore the city which was also a plus. i would stay here again if in seattle.',happy
id35088,' an excellent location in the heart of the city. walking distance to many sites and all the shopping on michigan ave.the suites are very adequate and service is most accommodating. price is right and all you need weather it is a few days or -- days. the river is only a short walk and even a whole foods is down the street for anything you might need to find easily.',happy
id35089,' the iroquois hotel is a wonderful boutique hotel with a perfect location in midtown. from the time we arrived we were warmly welcomed and greeted by their friendly staff from the doorman to the front desk staff and housekeeping. every person we came in contact with at this hotel was genuinely kind and made us feel so very welcomed. the concierge staff went above and beyond to find us theater tickets and a wonderful pre-theater - course dinner at le cirque and many other activities to enjoy during our stay. we cannot say enough good about this wonderful hotel! i have already shared our experience with many friends and work colleagues and will continue to share your praises.',happy
id35090,' we just spent a long weekend in chicago and would highly recommend the downtown hilton garden inn. the hotel is very clean and the staff was superb. the front desk clerk called us by name every time we walked through the lobby. they were great about making reservations and gave us excellent recommendations about activities restaurants etc. terrific location. would highly recommend.',happy
id35091,' everyone at this hotel was courteous and friendly. go out of their way to assist you. had drinks at the top and it was amazing! great location. great staff. i would stay again. this is my favorite westin now.',happy
id35092,' starwood properties have a great one on the riverwalk. one of the best location on the river. heavenly beds and a good bar.',happy
id35093,' i decided to stay here instead of the hotel indigo based on the price as i got a room for $--. the bay view was nice but i was not crazy about seeing the loading dock for the cargo ship right next to my room and that was supposed to be an upgraded room. the hotel was nice and as tired as my feed were the $-- for valet was well worth it. the room itself was very nice and spacious. i did have a problem with the alarm clock which caused me to miss my flight. food was good and i really liked the atmosphere in the bar. i agree with another reviewer that the check in-out process was not very efficient.',not_happy
id35094,' my daughter and i stayed at the palmer house for one night. we were in chicago to see the sights and attend a play and were sorely dissapointed with the hotel accomodations. while the palmer house location was great since we were going to the lasalle bank theatre id take a cab to the theatre and stay someplace else next time. the proximity to the art instittute and free trolley were nice but there are other locations close to better shopping other sites and more restaurants anyway if you venture up closer to n. michigan avenue where the rooms are bigger and the staff friendlier. our stay started out poorly and never got better. the hilton honors receptionist was extremely slow and certainly not welcoming. because we had read the reviews concerning rennovated vs. non-renovated rooms we asked specifically for a renovated room when we checked in. we were told that there were none ready yet (although it was after the - pm check in time) so we offered to leave our bags with the bellman and come back later. after waiting quite a while without a bellman appearing we ended up lugging our bags down a level to the storage room ourselves. we returned around -:-- pm after killing most of the afternoon wandering down state street and were given a room. it was renovated but the smallest two double bed room i have ever seen and it overlooked a roof with the fire escape right outside our window. both of us were very dissappointed in the room and also sorry we had wasted an afternoon of our time in the city waiting to check in given this was the upgraded room we were going to receive. the service matched the rooms. in fact the only word that comes to mind for the concierge is snooty . perhaps it was because we were dressed like tourists in shorts and sandals. (i usually travel for business and treatment of business people seemed to be much better!) while our questions were answered it was in a very abrupt and non-helpful way and i observed another mother being treated the same. in fact she was looking for options for her children to ride a boat on the river and i stopped her afterwards to suggest if they did not want the -- minute tour she could take them on the water taxi--something the concierge did not even mention--possibly because she did not get any commission on water taxi rides! several other reviews have suggested this is a great place to go have a drink in the beautiful lobby and see the old gem but youd get better accomodations and superior service at a lower price elsewhere. id have to agree. weve stayed at the embassy suites on n. state the drake (another old gem) the hilton garden inn the hyatt and several other hotels near the loop and id pick any of them over the palmer house!',not_happy
id35095,' terrifying! the door to outside would not close; could not be locked! there was a fist-hole in my wall and i could see outside from inside. we had to put a dresser against the front door. my mom found a syringe in the bathroom. a large group partied loudly in parking lot til -a.m. guests were smoking in non-smoking rooms; our room stank. this was my -- yr old mom is trip and she was terrified and did not sleep at all. it was like a dangerous -rd world country; we arrived at -:-- pm; management would not do anything. beds old broken down bathroom dirty carpet worn and torn. - nights? no we checked out at - a.m. and found another nice place for same price. notified corporate upon return; zero concern. dangerous awful find another place!',not_happy
id35096,' i reserved and paid in advance for a room with a king bed but was given a room with two doubles or queens. i reported this to the front desk and was told there were no king rooms left. this always confuses me. if i reserve it and pay for it why dont i get it. as i was only in for one night i let it go. the room itself was good sized and the bathroom was clean. the hotel is not as close to things as the website suggests or at least they take longer than you would assume by the given distances posted. nothing is within walking distance. the parking is pretty expensive at $--- day self $--- valet. if you self park be ready for a hike back to the lobby. the price per night at $--- was reasonable for the room but there are additional taxes and parking fees that took my final bill to over $---. if you are there for an overnight stay between flights and dont have a car and plan to stay in the hotel is in a good spot. if you plan to visit downtown or the gaslamp area bring plenty of cash as a taxi will run $---$-- round trip.',not_happy
id35097,' my husband and i stayed at this hotel in cctober for - nights and we couldnt fault it. on check in which was speedy and efficient we were upgraded to a junior suite on the --th floor. the room was fantastic with lovely furnishings and quirky lights. very central for everything cable car - block away and buses to fishermans wharf from market street. having read about the protesters it wasnt a surprise when we arrived back to the hotel one night but we just used the bistros door and walked through to the hotel that way. hopefully the staff and management can get this sorted out soon. max is bistro was great for breakfast all in all i would have no reservations about booking this hotel again.',happy
id35098,' a good location near to -th avenue --th street subway which gets you to times square battery park & -th avenue quickly. tickets $-.-- per single ride. reception was always very polite & helpful. breakfast was fine with cereal pancakes fresh fruit toast cinnamon buns & --- cooked items available + coffee & juice. a bit crowded but there are tables outside assuming weather is fine. rooms are more than adequate huge beds which are very comfortable t.v air conditioning shower & small bath. road outside is noisy at all times - bring ear plugs! choice of restaurants nearby some better than others we found -th avenue uptown has a reasonable selection. would recommend this hotel.',happy
id35099,' hotel was clean but outdated. wall ac unit ran constantly and loudly. checked in to hotel and was given a room key and the tickets for the graceland package that i purchased. no other information was given to me. no hours tour information or how to walk to graceland area from the hotel. gate to hotel is locked at -pm so you have to walk around the entrance to the parking lot to get off the property. pool was very small and dirty ashtrays littered the area. the jungle room bar looked like a regular hotel bar. no entertainment at the hotel. if you do book a package make sure to walk to the ticket booth for graceland and get a map there for area attractions. only a - minute walk across the foot bridge thru the parking lot to the ticket area.',not_happy
id35100,' loved the town & country resort. held a special event there.staff is superb amenities great. i highly recommend convention planners to strongly consider the town & country resort & conventin center! no complaints just compliments. thank you town & country!',happy
id35101,' booked room on hotwire for the second time in two years. read some reviews that inferred that this may lower the level of service or quality of room wed get. not true at all. the hotel was busy with the start of cruise ship season yet the check in was quick and attentive ensuring that we got the best room available at the time. i believe her name was jen. she even sent up a non-alcoholic bottle of wine and a card for our anniversary. although the elevators seem a bit wild we didnt have to wait any longer than normal. any issue was parking as their lot was full upon our arrival. easy solution just do a loop around the building and pull into the westin parking lot . it is actually not part of the hotel but uses the name - go figure. it was $-- to park for -- hours with in-out. the actual westin parking is around $--.',happy
id35102,' our sisters holiday celebration is a treasured weekend memory! great service although in the mist of a remodel period. we had extra guest visiting staff assisted to make this a wonderful visit and celebration. perfect location for sight seeing sushi seafood bay cruise to sausilito perfect weather!!! parking was no problem our guest parked without a problem. i am a member of best western and have never been disappointed. room was cheerfully decorated beds were very comfortable roomy quite and staff gave excellent customer service! enjoyed hour wine & treats! i enjoy visiting sf and this is a perfect location make the most of your visit. close to cable car location. walk to many points of interest... i could go on forever!',happy
id35103,' friendly prices quiet clean. personnel is amazing! blanca and tiffany in special do a great job for the guests in a courteous and positive approach. spent almost a month there absolutely comfortable and convenient. recommend!',happy
id35104,' i stayed here - nights for a meeting and am glad i didnt pay for it. the lobby and ballrooms are lovely but it stops there. my room was small and dingy and the bathroom was gross. there was mold on the tiles and the bathtub didnt drain properly so i ended up standing in a foot of water towards the end of my shower. i have to say the staff was not very good in regards to meeting logistics. there were av problems the staff took forever to get there and it took a long time to get things straightened out. they did not speak english very well and did not seem to fully understand what they were doing. i would visit this hotel again to admire the lobby beauty but never pay to stay.',not_happy
id35105,' the whole area and the room are kinda outdated not as modern and fancy as shown in pictures but the hotel has everything you need and provides good space. outdoor swimming pool is big though it might need more regular cleaning. we got cabana suite which is great and quiet. will return if the booking gets a good deal. our maid is nice. the location is a bit far from the city center but in a commercial-industrial area next to shopping malls. try culver is burger next door.',happy
id35106,' my husband & two of our friends shared a room on the weekend of the penny arcade expo in march of ----. i booked this hotel because of the great price & reviews id read here on trip advisor. most people attending the convention chose to book the hotels closer to the hynes convention center but a walk has never bothered us and the price spoke for itself. when we arrived thursday night we found a parking spot (which is $-- a day a good rate for boston) and checked out our room before strolling about town. before you even get to the room the hallway is pretty narrow & just dirty looking. not like youre gonna step in a puddle or something but it looks old & worn. the room .. *shrug* none of the decor matched there were old stains-bleach marks on the bedspread ... and a very questionable stain dribbling down the curtain which wasnt noticed til later ... but i digress. we came back to our room for a good night is sleep before the convention and kind of got one. the walls were extremely thin and being that the hotel is on a busy intersection lots of revelers were outside and even someone just walking down the hall could be heard. there was no way to turn on a fan or some kind of noise making device to drown this out. the beds were okay. it definitely felt good to get into my own bed when we got home though. when any of us tried to take a shower the bathroom didnt have a fan either ... it just had this red light contraption that is supposed to dry out the room but it really just made it feel like i was in a lizard tank. the bathroom was fine though no other complaints. the location was very good literally right in front of fenway park. we were about a -- minute walk from hynes convention center which was the perfect amount of time to enjoy a good view of boston and find some great restaurants which are either direction you leave the hotel. the people at the front desk were very helpful in restaurant guiding and also supplied me with two band-aids. checkout time was noon which is always nice to have a later checkout. we really had no real problems at the hotel just a general feeling of cheapness. but we got a great deal and boston is a beautiful city. given the relatively cheap parking and free wifi i would consider staying here again but maybe only with my husband - our friend is snoring was too much too handle in a room that didnt offer a fan to drown it out!',not_happy
id35107,' we stayed at bryant park hotel for ten wonderful days near new year is eve and loved the hotel and ny of course. our choice of the hotel was based mainly on reviews here and this is a way of completing the fine work many others do in tripadvisor. although we paid much comparing to european and greek hotels we did not think about it for a moment. room (junior suite) was on the --st floor with great views from each single window bed and pillows wonderful spacious bathroom and above all very clean at all times. staff was very helpful everytime we needed something and they complemented us with many treats throughout our stay. we also loved the location of this hotel practically in the middle of everything and we feel obliged to mention our daily breakfast at pain quotidien which was so lovely and cosy. hope to get back soon and see ny at spring next time!',happy
id35108,' my wife and i stayed here when i ran the marathon last weekend and honestly expected better. upon arrival at -:-- we and many others in the lobby were told our room wasnt ready and they were still cleaning them. we went out for a while and came back at - and the room still wasnt ready. at that point it was unacceptable and it took a nasty comment from me for a manager to come out and re-arrange our room. the room was roomy and clean so no complaint there. the next day after running the marathon and coming back our room keys did not work and we had to go to the lobby where we were told we couldnt go back to our room because of renovations. we would have to move rooms however none of the rooms were ready because they were being cleaned. after some more nasty comments from us and the fact our luggage was still in the room they allowed us to stay in the room until another was ready. of course then our keys stopped working again and we had to go back down to the lobby... we ended up moving and to their credit we were offered help to move the bags and also were given our second night for free with no prompting. so other than the staff seeming to not have their act together the hotel was in a great location close to liberty bell convention center museums etc. the rooms were cleancomfortable and no issues with noise. as an aside the --th floor grill was not available either day of our stay for some unknown reason no one seemed to know so i have no comment other than i guess the hilton family like losing money. additionally the elevators were very scary and probably need some maintenance.',not_happy
id35109,' we stayed for - nights from the --th august: what a great start to our california road trip this was. we arrived seriously jet-lagged from our london flight to be checked in by a really friendly guy who was able to accommodate our higher floor request. in fact all the staff we met were a credit to the hotel as they really were a helpful and friendly bunch. the hotel is situated - blocks up from the powell bart station which makes it ideal to get to - from the airport – i am glad we took the bart instead of a airport shuttle as it worked out a lot cheaper and was really no hassle at all. the walk from the station to sutter street was as i said only - blocks and not that steep an incline. overall the hotel is really central to all the union square action being only minutes walk from the bart metro cable car and f-line trolley as well as numerous good restaurants – i cannot recommend fino (italian) and colibri (mexican) enough as well as sears fine food for breakfast. the room itself was on the -th floor and was furnished to a high standard including a very handy ipod docking station as well as a good size flat screen tv. size-wise it was more than spacious enough to meet our needs with good storage and plenty of floor space. the queen bed was super-comfortable and certainly got the thumbs up. the en-suite bathroom was again a good size for a hotel with a bath - shower and was kept well stocked with the requisite toiletries. the room was maintained to a very high standard throughout our stay. the hotel also has free wifi which is always a bonus we were fortunate enough to arrive just in time for the nightly free glass of wine between -pm and -pm from the hotel bar – they were serving a chardonnay and pinot grigio whilst we were there along with - red. the wine was served in the atmospheric low lit lobby bar which was like walking back into an agatha christie novel. the bar also offered a hour which i think ran from -pm to -pm. this was a great way to start the evening and was full with tourists of all nationalities and locals alike. we had breakfast in the onsite cafe andrée on our final day which was great. the portion size was more than adequate to see us through lunch time as well and i can thoroughly recommend the smoked salmon hash. if you are a hotel guest you can partake in the free coffee on offer back in the lobby bar until -- am. overall i cannot fault our stay and felt the hotel offered really good value for money. i would definitely recommend this hotel to anyone looking for a base in union square and on our stay would certainly return ourselves should we visit san francisco again which we would very much like to !',happy
id35110,' excellent value & location! bellman was terrific at arrival with great successful dinner tips.',happy
id35111,' we got a package deal through expedia - nights - days hotel r-t air from lax and rental car for $---.--. the hotel and stay were great. i am not sure what all the negative stuff was all about as our experience was quite pleasant. i found the setting to be elegant as one would expect and the staff extremely professional yet not stuffy. we didnt have a view but that was ok. if you know sf at all you know it is hard to get a room with a view(buildings so close together) so if you are willing to pay a ridiculous price or plan on spending your entire stay in your room then by all means pay the price. pillow top mattress and feather pillows made for a very restful sleep.parking is steep but that is how it is in sf so add another -- bucks or so a day for parking your car here. the cable car is right outside the hotel and cabs are abundant. the lounge is classycozy and intimate with a piano man playing in the background. i didnt eat at their restauranti have many favorites around town that i go to whenever i am here. try frascati on hyde street (russian hill area) chef teri mcleod will blow you away with her cal med rendition of the areas freshest foods. yummmmm! anyway if you are looking for comfort and value for your buck i recommend the stanford court. close to everything classy and comfortablewhat more could one ask for.',happy
id35112,' my wife and i took a well needed vacation to sf and chose this from reviews on this site. it is perfectly located - --- block from union square walking distance to powell st. bart station and the cable car runs directly in front of the hotel. the hotel itself is small but wonderful. staff was very helpful from front desk to room staff to the tour guide at the booth in the lobby. the rooms were very nice clean and comfortable. the giant king bed was great after a long day of seeing the sights. wireless internet access was fast - (we took two laptops and were uploading pics faster than at home). our room overlooked powell street and the street noise was perceptible but not loud at all - kind of added to the ambiance. also - the bathtub was full-sized and deep. you could fill it up and soak after a day of walking the hills and it felt great! there is also a walgreens around the corner and a starbucks nearby so you can pick up anything you forgot grab a snack or a coffee at any time of the day or night. very helpful on a tourist trip. overall we loved the hotel loved the location the price was just right and wed be to recommend this hotel to anyone. we will definitely come back here next time.',happy
id35113,' we enjoyed one of the most memorable holidays with my -- year old daughter travelling from australia and staying at affinia -- new york in june this year. we were centrally located to everything we wanted to visit - fifth avenue museums and great restaurants. we even mastered the subway! every night when we returned we truly felt like we were coming back to our “home away from home”. my daughter loved the pillow menu (built-in speakers for her ipod!) and we loved opening the window every night and just enjoying watching and listening to busy ny. however once those windows were closed we slept soundly and didnt hear anything at all. i would like to single out drew at concierge who was most helpful with all of our grand city plans and a delightful opposition partner during the world cup matches. he was a wealth of knowledge and allowed us to maximise our time in this amazing city. sam organised a stretch limousine to take us to the airport which was just another unexpected touch to a wonderful stay. we would love to come back again one day perhaps bring husband and son this time and have already started singing the praises of the affinia -- to our family and friends down under .',happy
id35114,' our first time very with stay kids enjoyed pooled would have like to have stayed longer at checkin staff was excellent and friendly didnt get a chance to have breakfast but it looked great',happy
id35115,' my husband and i came here for a long weekend getaway. booked our room through the hotel five website and scored a great deal- stay - nights get the -rd free- including free breakfast and parking. our room was remodeled- modern-boutique vibe. it was small but clean. just a few gripes...there was no iron or hair dryer in the room (which i think are standard amenities in a decent hotel.) nor was there any sort of shelf in the shower stall to put soap or shampoo. it was an inconvenience to have to constantly bend down for me being - months pregnant...walls are thin so we heard our neighbors partying next door and early in the morning heard construction going on in the parking lot down below. also during our stay the elevator broke once but the staff was very apologetic about it. location was fine- walking distance right in between downtown and the space needle. overall if you are on a budget this a great alternative to the pricier chain hotels downtown.',happy
id35116,' i stayed at the vintage court hotel ----------. i booked via expedia for ---night. i was traveling alone so i didnt require anything fancy. overall my experience was pleasant. however the no thrills and frills of a boutique hotel left me wanting for more. in my mind i knew i was getting a great deal for a downtown centrally located hotel but i couldnt help but miss frills that larger chains offer. my room was clean but very small. normally this wouldnt have been a problem but since i was in town on a conference i spent a lot of down time in my room. the bathroom was small and plain but clean. if you do number two the smell will linger in the room like your best friend. the wine reception is a great touch. that is if you can make it back to the hotel between ---. the staff is small and over worked. the night i checked in the guy at the front desk was the valet bellboy room service chap and concierge not to mention he had duties at the front desk. the only bad experience was the valet service. avoid it at all cost. besides it is cheaper to park your car yourself at city park which is located a --min walk away. the valet service ends at --am which makes it inconvenient to go in and out. since only one person works valet it can take up to -- mins to get your car which is parked - mins away. if you start to get upset with the valet guys about the time it is taking you to get your car they respond back act like theyre doing everything possible to expedite getting you in your car. they act so polite that youre left looking like the biggest jerk ever. it is quite a show for everyone in the lobby to watch you get frustrated. avoid the minstrel show and opt for self parking. i watched a beautiful blond argue with the valet about her ---min wait. although she had very right to be upset the valet guys made her look like a total brat. id stay here again',happy
id35117,' thie staff is horribly rude parking is first come first serve the bed are uncomfortable. they allow scalpers to conduct business in the lobby. all in all it was the worst hotel i have ever been to i would prefer motel -. i strongly urge you not to ruin your vacation stay else where.',not_happy
id35118,' we had to stay overnight at dfw on our way to the caribbean. this hotel is new clean prompt and courteous shuttle service etc. our room was on the top (-th) floor. large double queen room with comfy bed nice linens etc. what is the bad news you ask? we stayed over on a friday night ate in the bar pretty good food. we left before the salsa band started. up in our room we could feel the drum beat of the band. we couldnt sleep so got up early to head to the airport. imagine our surprise when at -:--am the salsa band was still going strong in the bar with lots of customers still dancing. we were told it is popular with the locals. anyway when we got to the lobby the music was so loud the front desk attendant didnt hear us there i had to go get him from where he was watching the action in the doorway to the bar. while he was at the desk checking us out he answered the phone which i couldnt even hear ringing. the shuttle driver thanked us for getting him out of the hotel for a drive to the airport. our stay was really ok but i cant imagine how anyone on lower floors could get any sleep with all that racket. so beware of weekend nights at dfw!',happy
id35119,' we only regret that we didnt spend more time at this simple small hotel we made our home while we were visiting venice beach and santa monica. the charming and historical architecture of vb and sm kept us out and about and walking during the day. frank gehry is famous beach house is nearby as is washington boulevard where at its ending by the beach there are a cluster of small convenient restaurants. our room was lovely and well lit and faced the ocean which in this quiet residential section of venice beach is close enough to hear at night. just down the hall was a desk with a computer with free internet access for use by the guests and a small table with coffee tea and in the morning oj. for breakfast and snacks we kept food in the fridge in our room. the hotel is terrace faces palm trees the beach and the walkway in between and a rooftop that is perfect for watching sunsets. the manager was friendly professional and seemingly always available. it is not a fancy or an elegant place with a lot of frills but in its simplicity it is absolutely perfect.',happy
id35120,' the staff is very accommodating and rooms generous in size. we were within walking distance to broadway shows and popular sights. the subway is only a block away and given this central location we were able to travel inexpensively to most of our tourist and shopping destinations. our family thoroughly enjoyed the subway ride up to the dakota tour of the museum of natural history followed by a walk across central park (as suggested by the concierge at the westin) to the metropolitan museum of art. weve been at other hotels but will only return here on our next trip to nyc.',happy
id35121,' we were in san jose as a family for an event at the convention center. the hilton attaches to the center so is very convenient and a short walk. the hotel is modern clean and service was alway prompt and with a smile. we were upgraded to the concierge floor which provided a great daily breakfast afternoon snacks and drinks (wine and beer charged to your room) and evening dessert selections (never made it to this) all with a great view of silicon valley. the hilton is an easy walk to downtown and san jose state university. one shortcoming is that the free fitness facility is quite small and the pool hardly bigger than a hot tub. still a good value for a family especially on the conceirge floor. if you fly into san jose on your way to the hotel be warned that there is ongoing construction and the terminal to rental car to freeway signage and directions were particularly confusing.',happy
id35122,' in april my husband and i stayed at the bedford hotel. its is in a great position but our room was hot and very noisy. the air conditioning unit could not be adjusted from each individual room and we had to keep the window open at night. it was noisy of course and we were unfortunate that we didnt know they were working on the building across the road.the jackhammer started about -pm in the afternoon and went to -pm at night. they obviously have no laws re this in nyc otherwise this would have been a good spot close to grand central and walking distance to times square.',not_happy
id35123,' my wife and i stayed at the red roof inn from the -th---th march ---- and must say that we found this hotel to be absolutely fine in every respect and even excellent in some. the location couldnt be better -- mins (max) walk from penn station - mins from subway and empire state. the check in staff were very polite and efficient and the decor and general look of the place was good. our room on the --th floor was clean and plenty spacious enough for our stay and had a great view of the empire state! the bathroom was clean and the shower good. the free breakfast was more than enough to keep you going till lunchtime but the breakfast room could get a little busy- no real problem though. there was a free gym which looked ok too. we paid $--- per night which i thought was reasonable and i would definitely recommend the red roof and would return again if possible.',happy
id35124,' i stayed at the marriot marina in june ---- for a convention and then stayed a couple of days for leisure. since it was a large convention the room cost me $----night. for that lofty price you got a decent room but nothing special. my room had a view of the convention center instead of the bay (more $$$). the bathroom was decently sized but the toilet was not in its own partition. also the bathroom didnt have any ventilation fan so it was steamy after a shower. the shower head was a grohe (expensive german brand) but the volume of water was not very high. i believe a major advertising point for marriott are their perfect beds. for me the mattress was much too soft. they certainly give you a lot of pillows though - two small ones and two larger ones per bed. some bright points: i had ordered food from room service a few times during my stay. one time i had ordered a plate of steamed veggies (not enough healthy food while on the road) and what i received was a very nice combination of small squash cherry tomatoes broccolini and asparagus - i was impressed. for their beds they use down comforters instead of plain blankets. there is a gym and small pool system on the bay side of the hotel but i didnt have time to use either. the main reason that i chose this hotel was its location - right next door to the convention center. given the amount of walking i was doing those days i was grateful that my room was close by. if i were to go to this convention again i would choose this hotel for the small reason - location rather than anything special about the rooms.',not_happy
id35125,' i visited chicago with my son for his campus visit to the university of chicago in october ----. the hotel is very centrally located and within walking distance of the famous magnificent mile of downtown chicago. the hotel is furnished in a stark minimalistic style that appeals to the younger business and couple crowd. however the glass wall for the bathroom doesnt work when you are travelling with your teenage son! other than that the hotel was very pleasant to stay in and though i could not visit their lounge-bar on the higher floor as we had a very short stay. its not a place to go with family consistin of young children or old couples.',happy
id35126,' the kimpton hotels have nearly always exceeded my expectations. the nine zero has stunning views of the boston common and state house (higher floors). as in in-touch member we were given an upgraded room at little cost. the restaurant on-site is intimate chic and has food one would want to eat in a regular-non-hotel restaurant. the pugs were given beds and treats every time they went in and out. the rooms are clean with great decor. the bathrooms are nicely appointed. the location for getting around boston by foot cannot be beaten. the beacon hill area is a simple walk across the common. downtown and copley area shopping are nearby. movies restaurants and theatres are plentiful.',happy
id35127,' $--.-- for internet for one night but it is fast. spend some time exploring this one-of-a-kind architecture. check out the rotating high up restaurant. cloistered courtyard with hot tub gazebo. enthusiastically helpful staff. worth the extra $$.',happy
id35128,' it is not the nicest place ive ever stayed but at its level and for what i spent i feel it was a good deal. the room and especially the bathroom were rather spacious. the beds were comfortable. the cookie is always nice to sweeten your arrival too!',happy
id35129,' we stayed at the millenium broadway hotel this past weekend january -- through january -- because i got a great price from travelzoo. we were on the --th floor in a superior king room. the superior rooms are supposed to be recently rennovated but i dont know what their definition of recent would be. the room was a little worn. that being said we would stay there again if we return to nyc. all of the staff that we dealt with was friendly and helpful. the location was great! right off times square. we had short walks to see phantom of the opera and sister act and many great restaurants nearby. we loved the cranberry cafe across the street from the hotel. my husband ordered a croissant sandwich with egg cheese and sausage every morning. he said everything was fresh. i enjoyed their fresh fruit bar; it did not taste like typical mid-winter fruit with no flavor. it was very good. the cranberry cafe is also where we stocked up on our bottled water.',not_happy
id35130,' i stayed here for - night on -- december. getting to the front of the hotel was slightly challenging due to construction but following the signs got me straight to the valet. the valet was very courteous and helpful they unloaded my luggage and assured me that my car would be available to me ----. i could call ahead and theyd have it ready and running for me in minutes. checkin was quick & painless; friendly front desk staff had my package ready & waiting all in order. the room was nice; standard hgi king. just what i expect and love about hgi properties. pulled the blackout curtains dialed in my sleep number and off to lala-land i went... i slept in late and went down to breakfast a few minutes before they closed. the staff were breaking everything down and cleaning up. i fully expected to be turned away but they welcomed me and i was served a delicious hot breakfast of cheese omelet fresh fruit bacon juice coffee... all of it. when i was finished about -- minutes later i saw a couple and their - kids walk in for breakfast and i thought no way are they getting breakfast! well i was wrong. they were greeted and served just as i was. that is truly excellent service. when i checked out and asked for my car the valets were again fast and courteous. i enjoyed another cup of coffee while my car warmed up and the valets loaded my bags. hgi thanks for great service. im sure there are challenges given the construction but this place still rocks!',happy
id35131,' my favorite hotel to stay at in downtown dallas. they have pacious rooms along with complimentary breakfast wine and delicious cookies. it is located within walking distance to restaurants and even a cvs in case you forgot to pack something.',happy
id35132,' best -- anniversary we have experienced. we arrived on friday evening after driving from arizona and from that point on it was just perfect.. we were greeted by a very professional friendly staff and went on up to our room. we proceeded out to the balcony to enjoy a beautiful view of the boats and the bay.. we were very tired and ordered room service the gentleman was so friendly and the food was delicious in fact we ordered room service a few more times during our stay and had coffee and desert in the hotel restaurant and every time it was excellent our stay was so enjoyable and the room was so clean and everything was so perfect always want to stay with sheraton the staff that was top of the line this sheraton was on harbor island drive. i would choose this hotel over any other when in san diego....',happy
id35133,' the hotel was nice and clean. the linen and bathroom was clean.the floors are wooden and so there are no dirty-stained carpet issues. there is a restaurant in house and so it is helpful. the front desk and staff were helpful. cold lemonade and cookies available in the lobby. the hotel is different in appearance as compared to franchise based hotels. it has a farmers theme. there is the farmers market right opposite the hotel as well as teh cbs studio. the farmers market use to be a farmets marked during the depression but now it just reatins the name but has some eating spots. the grove shopping centre is right next to teh farmers market. the hotel is at a junction where you can catch buses going in all - directions. i got a good deal on line but if you do last minute booking it may be a bit pricey. there is valet parking that costs $-- with unlimited in and out priviliges.',happy
id35134,' we decided to spend thanksgiving weekend in nyc. having been to the city many of times for both work and fun i have realistic expectations for the size of hotel rooms. the gem had a good rate and we booked at least six months ahead. the location in chelsea was good for us because we had friends in the neighborhood. the hotel is a block from the a and c trains as well as the cross town buses. we arrived on the red eye so go to the hotel at -:-- am. it was sold out the night before so we could not get into a room right away. the hotel gave us the first room that was cleaned and we got in to our room by --:--. not too bad. room was clean and designed well with a safe and small ironing board in the room. we had a queen room #---. it looks out onto a wall which normally i wouldnt love but it also was very quiite with no street noise. hallways are nice and clean and there is a huge roof top deck to enjoy. without exception the staff were friendly and helpful. only complaints were the bed was way too soft and the door to the room is not very well insulated conversations in the hall sound like they are in the room. will definitely stay here again.',happy
id35135,' this hotel was right off the highwayas we were traveling by car .i had already researched for hotel so booked ahead on line.the hotel was nice & clean.the drawer in our room was hanging off track ( broken) which i reported.the pillows were a bit too firm for me bed was fairly comfortable.the breakfast was complimentary & the best ive had for a lower priced hotel.there was a variety of hot & cold foodsgood coffee too.i would stay here again over all it was a bargain.',happy
id35136,' this was our first trip to seattle and were celebrating our anniversary. the hotel is beautiful and the hill up from the market and bay front is steep but we really liked the workout it provided - it helped work off all of the great seafood we were eating! our first two nights were in room ---- - if you are ever given this room ask to be moved immediately!! it is directly under the fitness center which has no specified operating hours so we endured weight machines pounding down on our ceiling and thundering treadmills well after midnight and again starting at -am - the fixtures in our room were literally vibrating and rattling on top of the noise overhead - seriously who puts a fitness center over a guestroom?? we were finally fed up and asked for a room change and blake the manager on duty coordinated this and followed up to make sure our new room was acceptable and quiet. it is very inconvenient to pack and unpack once you have completely settled in. blake did send up champagne and chocolates for our anniversary - this was very nice - thank you blake!! the remainder of our stay was very nice quiet and relaxing and the staff was very nice throughout. overall i would recommend this hotel.',not_happy
id35137,' this hotel is in a good location. easy to walk to -th st. the open spaces were large amenities such as work out room and restaurants were fine. wifi in room was fast. room service was tasty hot and very fast. the only down side for me was my room. the carpeting was dirty the tile in the bathroom didnt look good the shower-tub had a bad repair job the bedding on one bed had stains and the walls had several dirty marks on them the hairdryer was gross with a sticky dirty handle. just overall didnt want to walk on the flooring without shoes. i did enjoy that there were plenty of pillows. maybe it was just my room? there was also a scent in the lobby-bar area that was clearly from a scent machine but it was very overpowering. fortunately it was just in that area and not the room.',not_happy
id35138,' my husband and i stayed with the new yorker for - nights late june. we requested a quiet room away from the lifts and got exactly what we asked for with views of the hudson river. our room was whisper quiet and when i asked for a coffee machine it was promptly sent up without question. concierge always appeared in high demand so we tended to ask the information-transport desk staff when needing directions etc. yes there were a lot of homeless people-beggars on all the streets of manhatten and having penn station subway just out the door meant there were quite a few just outside the front of the hotel. with views of the empire state building and the mass of humanity depending which direction your room was facing if you want to be in the centre of the action you could not ask for a better location. however manhatten seems to work like a well oiled machine considering the hoards of people on the sidewalk at any time of the night or day so it pays to wear excellent walking shoes and watch where you are walking at all times (so you dont slip on the sidewalk cracks-potholes). we found the chinese laundry down a side alley at rear of hotel a real find for doing your washing from wo to go for $-. tick toc diner was great the second visit however on our first visit on a sunday morning it was clearly packed to the rafters and the serving staff were run off their feet. it took several requests for that second cup of tea. would i stay @ the new yorker again most definitely if i were younger and wanting to see all the sights - as its location is faultless. however i would want a bar fridge or some form of refrigeration so i could at least drink my coffee-tea with real milk in my room. btw try walking from the hotel to ---th street (apollo theatre) through central park. yes it may take you - hours dawdling but its worth the experience to get a real feel of how people tick on a sunday.',not_happy
id35139,' we stayed in the fitzpatrick’s grand central for one week in august. arriving from jfk airport the coach dropped us at the grand central station just - blocks away from the hotel. the location of the hotel was fantastic to make the most of new-york. the staff members were very nice and we got a warm welcome. the concierges were very helpful and friendly when we needed information about ny. our bedroom was spotless and freshly cleaned every day. the hotel is surrounded by a great variety of breakfast places which was so handy. every monday a barbecue was organized during hours the burger was my favorite accompanied with a pint of guinness from the wheeltapper pub. i would definitely recommend this hotel to anyone who wants to stay in ny in the heart of manhattan.',happy
id35140,' for the price i paid for one night i was hoping for a big bathroom and a great view of the city. instead the bathroom was small and the view from our room was of someone is apartment. the hotel is nice & the bed was super comfy though. pillows were a little too soft for my liking. i enjoyed being able to check in from home so when i got there my room key was already set aside and i didnt have to wait for it. the boston cream pie was delicious & is cheaper if you get it to go from the gift shop then at the restaurant.',not_happy
id35141,' hi! when i was planning my first-ever trip to new york city i really did not know where to stay and i admit the reviews that i read in trip advisor where the key element in order to choose the comfort inn midtown. after a four-night stay my conclusion is that i agree to previous reviews in the sense that this hotel is a very good option in new york city. i do not have new things to add to the many reviews posted here but i would like to comment my agreement on the following advantages of the comfort inn midtown: price.- very affordable considering the hotel is closely located to times square. room-bathroom cleanliness.- they were spotless in my experience. room amenities.- no luxuries here but you find adequate space for clothes (corner closet) iron ironing board hairdryer coffee maker radio alarm & tv. hotel amenities.- i found the free internet access (two computers in a “business room”) complimentary breakfast and free daily newspaper as a plus. there is also a fitness room but i did not use it; it seemed small but adequate. location.- as it has been repeatedly noted the hotel is close to times square and the rockefeller subway station; the convenient location gives you the chance to walk and be part of many activities or to take the subway or a bus wherever you want to go. staff.- in my experience the maid and the breakfast room attendant were even friendlier than the front desk staff but in general terms all of the employees are kind and attentive. on the other hand some travelers have noticed weaknesses and noted them here; i have an opinion on the following: slamming doors.- yes doors do slam then it is a good idea to be careful when closing them. elevator.- it is old and small indeed but no big deal; my room was in the sixth floor so i usually took the elevator and its service was functional enough. room size.- i do not know other new york hotel’s room size thus i lack a point of comparison; the room seemed small (i got a queen-size bed) but i do not need more space. perhaps the rooms are too small if you travel with your family but i did not have the chance to see a two-bed room to have an opinion on that. temperature.- other reviews complained of rooms being too hot… no problem in my stay since tropical storm “ernesto” brought rainy days to the city. as a side note throughout the almost --- tripadvisor traveler reviews about the comfort inn midtown there are some descriptions that are actually referring to the comfort inn manhattan which is located in --th st and has a total of -- floors; the comfort inn midtown is a smaller hotel with a total of - floors (new readers of these reviews please take this into account… any descriptions of a ---floor hotel and two elevators are actually not referring to the comfort inn midtown). overall i would stay in this hotel again.',happy
id35142,' hotel seems new or newly refurbished. rooms are stocked with flat screen microwave mini fridge coffee maker. bed are comfortable and have adjustable firmness beds. not older sleep number beds which i find uncomfortable but these were fine. free coffee in lobby cookies at check-in and water. there is a restaurant and bar which is good because there seems to be nothing but offices in the neighborhood within -.- mile or so. torry pines reserve is nearby. unlike other hilton names this place includes parking and wifi in the price.',happy
id35143,' the guest service person that checked us in was very rude. night audit some white fat male. i know what time he came in -- pm to - am ( i worked at hotels in guest service positions) he had no excuse to be rude to me and my boyfriend. we came in at -- am so it was only one hour during his shift. so no excuse. for tiredness . besides that the room i got was a queen bed its alright. some marks in the bathtub. i would give this hotel a - if service wasnt so bad',not_happy
id35144,' we went to nyc for - days with friends. we chose this hotel as we had free nights. we have stayed at the crowne previously. check in: no priority club line open which was confusing but we waited only a short time. checkin was smooth the lady who checked us in upgraded us to conciere floor as i am platinum member of priority club. we received a room facing the river which has a clear unobstructed view of the port where cruise ships dock. it was also extremely quiet! which was nice at night to sleep. room was clean. we also requested a shower only room which have large glass enclosed showers. bathroom is small but functional. no issues with hot water. there was water provided in the room. we did not eat at brassiere although it always had people in it. we were given access to health club which is large facility and there is also a pool there lap pool not a send your kids swiming and splashing. also you must purchase swim cap to use the pool. conciere floor offered continental breakfast nothing over the top some muffins fruit deli meats and bagels juice. afternoons they offered snack packs cakes granola bars late evening cakes breads popcorn. honestly i am not even sure why someone would pay for that service as it is really not worth it. one negative note which left real bad opinion of the hotel was after two days our door card deactivated. i went to the front desk to get it reactivated and the desk person says i cannot reactivate the conciere floor lounge as you are not suppose to have that as you did not pay for it. i nicely explained i had used the lounge and gym with no issues for two days as i was upgraded and he stated that was not possible as it was policy that no upgrades are given for free night stays. finally he says well im gonna give you access this time . really thanks alot. best part is inorder to get into the lounge they check your name on sheet with conciere prior to allowing you entry so not sure what the guys issue was. i am sure the - bowls of fruit and - muffins we ate at the breakfast will surely bankrupt the ich chain. housecleaning there each morning and did a good job. overall the stay was pleasant hotel was clean.',not_happy
id35145,' if the first room i checked into was clean i would have been happier--the location couldnt be better for access to mccormick place. the business center was useful but i preferred the kinko is in mccormick place. i didnt take advantage of the restaurants in the hotel--much prefer to check out some new places in chicago. parking seemed a bit expensive and honestly why cant the staff read? if the sign says entrance and exit to the parking structure... why would they block it off and allow people to almost get into accidents. the room is modern but they should join the ranks of hotels providing free internet.',happy
id35146,' for a - star hotel this was less than stellar. cleanliness is very important to me and the bathroom had was not very clean. the hotel staff was not very friendly. no concierge available. the restaurant was nice and the staff there were very helpful and friendly. you had to valet park and it was $-- plus tax. on the plus side it wasnt too far from the white house. i expect more from a - star hotel.',not_happy
id35147,' this is absolutely the worst place ever!! the restaurant was not open for dinner no concierge front desk agents looked inexperienced. the manager on duty was very rude and didnt seem like he cared to help me. tall african-american guy was very short when i asked questions. elevators are small and slow and rooms are small and has a mold like smell. hotel looks pretty but thats about it. the so-called business center is not a real business center. you can not fax or print any documents. when you go to the front desk complain you can tell this is something that they hear everyday so its of no surprise to them. do yourself a favor and stay elsewhere.',not_happy
id35148,' with a couple major conventions going on at once the swissotel was one of the last options available during the dates i required. having stayed at this hotel previously (- years ago) i was ok with it but the price seems out higher then competitive hotels in the immediate area. during my stay everything was good except for the saturday night. that evening a large group was having a party on our floor - it was cleared out by --pm but then again at -:--am it started getting really loud. i felt like the party was in my room! it took awhile for the staff (security?) to arrive and break things up but then a brawl broke out - glass was being shattered and sounded like several fights broke out and people were yelling and screaming like crazy! i assume at some point the police showed up and then we had hours of noise (cleaning staff?) going on outside our door. in the morning the pictures that were in the hall were gone and the place was somewhat tidy. having to get up at -am for the convention i was attending this was a horrible night is sleep. the rest of the stay was ok but after having project x take place outside of my hotel room door and the cost compared to other hotels in the area (i typically stay at the hyatt for $--- to $--- less per night) i will avoid this hotel in the future. tip - make sure you find the entrance to the pedway - saves a lot of time and going outside in inclement weather if heading towards michigan avenue.',not_happy
id35149,' i have seen many reviews of this hotel that have rated it pretty highly. i may have done so myself had i not stayed here for a business meeting as the guest rooms were nice and clean and the front desk staff were very helpful and accomodating. even the restaurant was pleasant. however the business end of my stay was awful - so awful it overshadowed everything else - and the manager is behavior was completely unacceptable. i booked a conference room ten days in advance for an important business meeting for which the attendees were only availble for an hour. fifteen minutes into the presentation a very loud drilling sound began emanating from above the room. i immediately left my presentation to speak to the manager who told me there was nothing he could do about it that workers were at the hotel and working on the roof. he offered to switch my meeting room. after explaining to him that our presentation was well underway and that moving would require disassembling the projector laptop moving the projection screen and severing our teleconference line and that the attendees were only avaialble for an hour i was told by the manager that i was being - and i quote - unreasonable. after the manager agreed to stop the work for as long as possible a half hour later the noise came back even louder. i again spoke to the manager who refused to stop the work and again offered to move my meeting room and comp the expenses. this all could have been avoided. the right move would have been to tell me in advance that work was being done on the hotel that day not book me in that room or in the very least let me know before my meeting began that work was being done on the roof and that as a result my meeting room would have to be moved. instead the distraction of the noise and my repeated absences from the room to speak with the manager turned the well-planned meeting into a fiasco. half of the information that was being presented was not heard by the attendees and the person on the teleconference experienced drop-outs due to the background noise. i hate writing negative reviews but this one is well warranted. nobody should have to go through the stress that i experienced. take your meeting business elsewhere. even if i caught this hotel on the wrong day beleive me it is not worth the gamble.',not_happy
id35150,' stayed for an - night getaway. great location right smack in the middle of times square. loved the glass elevator ride up to our room on the --nd floor. great view of lower manhattan and hudson river. newly renovated rooms.',happy
id35151,' we had a - room suite with a bath in between - nicely decorated and clean rooms pergo floors whimsical decor. very quiet at night no ac but heat and fans. comfy beds. bathroom was dated (peeling re-coated sink bit of plaster flaking in shower) but everything functioned. best part - location --- geary walking distance to financial district powell cablecar terminal market stret chinatown and union square. $--- a night for - adults and a teenager on a cot - cant beat it!',happy
id35152,' i stayed here on march -th and they missed my wake-up call. luckily i woke up on my own in time for my conference. when addressing the issue the front desk staff were helpful promising a comp and apologizing for the mishap. then the gm emerges (ana) and insists that their records showed an answered call and as a result could offer no comps not even priority club points. she basically called me someone who is stayed at this property many times and was here on business a liar and took the word of a computer over mine. i found this distasteful and in the worst traditions of the hospitality industry. i will not be staying here again.',not_happy
id35153,' just back from a week at the milford plaza and cannot complain about the hotel. we arrived in the afternoon and checked in with no queues. rooms are fresh and clean and more than adequate tv mini safe ipod dock hair dryer ironing board and iron. housekeepers were very friendly and the cleanliness was excellent. location is perfect - minutes walk to times square and broadway - minutes walk to the bus terminal and -- second walk to the subway which serves all routes. the subway also provides an easy link to jfk airport and took us door to door in about --minutes at a cost of -.-- pp. i enjoyed my stay at the milford plaza and would have no problems recommending it to friends and family i will definitely be staying here again if i return to nyc.',happy
id35154,' my two daughters took me on this trip along with some friends and my little granddaughter of one years. there were six of us in total. we had a lovely trip and the hotel staff were so accommodating and friendly. they provided a lovely crib for my little granddaughter. my daughters love this part of town and there are so many eateries close by. i was babysitting a couple of evenings and had room service (lovely food) and watch tv while the little one was sleeping. the hotel is very buzzy in the evenings which makes it convenient if you dont want to go far for an atmospheric night out. stylish decor in the restaurant and the restrooms - yes even the restroom! with some graphic artwork of hendrix and dylan to name just a couple! thanks especially to jeffrey and james who looked after us very well.',happy
id35155,' we paid $-- on priceline. they must put priceline customers in rooms that havent been updated--our tv was not a flatscreen as previous reviewers had mentioned nor was our bed too firm--quite the opposite! the bed was like sleeping on a block of jello and so unsupportive that we had backaches the next morning. we had a small refrigerator but it didnt fit in the cabinet so it sat in front of the cabinet on the floor. as mentioned by others the hotel parking is limited and expensive. after one night in self-park we parked across the street for $- flat rate (weekend rate). be warned that you are expected to pay the next day is rate in the morning. the morning attendant threatened to fine us $--- if we didnt pay immediately (we had gone down to the car just to pick up some items and had no money with us & had to call the family member in the hotel room to bring the fee). the room although on the small side was cozy and had a small walk-in closet with a safe and built-in dresser and ledge for suitcases. we brought our laptop but ended up using the internet for free in the business center. since we enjoy japanese cuisine and shopping i would say proximity to japantown was the #- draw of this hotel for us.',not_happy
id35156,' my husband and i live north of houston and just wanted a weekend away from home. i researched all of the hotels downtown and found this to be one of the most affordable conveniently located hotels to the restaurants shopping and entertainment. the staff was incredibly professional not to mention they offer a complimentary shuttle to all downtown locations. they have an excellent menu and upscale bar. i would highly recommend this to anyone. we will definitely be returning.',happy
id35157,' im a native tri-stater and so it isnt very easy to impress me with an nyc hotel. i stayed here and had a really great experience. first off the location is perfect...it is close enough to times square to have the option of visiting it or not and its basically smack dab in the middle of up and downtown making any cab ride or subway ride not too pricey or long. the front desk agents were super informative generous and accomodating. the rooms are the roomiest that ive seen in nyc - ours even came with a kitchen (perfect for late night snacks!) also the breakfast was an awesome spread! typically i await toast and butter for complimentary breakfasts in this area but this was plentiful and delish :). thank you for a really enjoyable stay!!',happy
id35158,' liked: great location if you are touring hollywood itself. walking distance to hollywood blvd mann is chinese theater mall. close to hollywood bowl and hwy ---. nice staff. clean rooms. free parking. disliked: if youve read my reviews you know im not a fan of the price many motels are charging (they call it a hotel it appears to be a nicely renovated motel). parking is free but is directly off a very busy street during rush hour and can be difficult to cross over lanes when it is busy. overall: we have stayed here twice and i think it is a decent place to stay and would recommend it if you are searching for a low-key clean motel that is well located for a hollywood trip. as with other motels in la i think it is overpriced for a place to sleep.',not_happy
id35159,' - friends and i stayed at the bulfinch for - nights in july (----). we had a fantastic stay. we had a room with - double beds. it was more then enough room for - girls. the room and the entire hotel was clean. the decor was very stylish. the bathrooms',happy
id35160,' stayed here during a busy convention weekend so the lobby was consistently busy and somewhat noisy. other than that the stay here was pleasant the rooms were updated and fresh. once you get into the elevator the noise from the lobby quickly disappears. i assume that during the week the lobby is a bit quieter. at first hand i kept thinking the lobby looked more like grand central station with people constantly coming and going checking in and out... turns out it was just a large group there on a convention weekend. hotel is just feet away from market street and everything else you might need. from starbucks to subway (if you like that) and everything else. definitely will stay here again they often offer online specials which make me want to return to san francisco often.',not_happy
id35161,' given the history of this grand old hotel i was very disapointed in our stay here. i have stayed at other historic wyndam locations my favorite being the old train station in nashville it was wonderful. i had such high hopes for this one. the location is great it is just a couple of blocks from the river walk and within walking distance of the alamo. the lobby is beautiful. it feels like you have walked into a different time. checkin is at -pm. we got there a little early around -:-- or so and decided to see if we could by chance check in. we were told our room wasnt quite ready but it shouldnt be long. no big deal we were early. we went to get a drink at the bar. my gin and tonic was good but my husband is burboun and coke was aweful. it certainly wasnt burboun....we think the bartend may have made it with scotch. these are not difficult drinks people!! any we go back to the front desk to check in and a differnt person tells us once again that our room is not ready. even though everyone else is able to check in. she tells us that it is going to be another half an hour and they had a big turn over that morning and that the house keeping staff is behind. we were then told to hang out and check back in -- minutes. by this point all i want is shower becase we had been walking around san antonio all afternoon. i was not happy and i dont feel that this particular front desk employee did anything to diffuse the situation. i gave them -- more minutes and then got back in line to speak with the woman i had spoken with the first time. she was wonderful. she found out that the room we were supposed to be in was not ready due to a water leak and put us in a different room gave us some complimentary water and sent us on our way. this hotel has such potential to be wonderful. it makes me sad that the rooms seem to be the lowest priority of resortation. the high ceilings are wonderful and the bed was very comfortable. the pillows were rather sad and worn. the tv was old and quite frankly some of the channels were unwatchable they were so fuzzy. we wanted to check the scores of a couple of college footballs games but the reception was so fuzzy on that we couldnt even make our the score. i think this hotel has some major plumbuing problems. there were water spots all over the walls and ceiling as well as a mold spot on the ceiling in the entry way of our room that was a bit bothersome to me. the bathroom was just leaky. the toilet leaked the faucets leaked. the tile in the bath room was cracked and porrly patched in places. the bath tub was chipped in many spots. the towels were like postage sized sand paper. there are just certainly things i expect in a big old restored hotel and - of them are good pillows and decet towels. just so disapointed.',not_happy
id35162,' i have been a guest at this hotel five times @ -- nights per stay so i have plenty of experience with this hotel. i have never stayed at a hotel that made it such a pleasant experience. good people clean safe rooms and grounds and reasonable rates. perfect location for me and walking distance to everything. ill definitely be back again and again and i give this hotel my highest recommendation! see for yourself.',happy
id35163,' i stayed at the marriott with my sister and mother. the hotel is an average one but they employ the nicest friendliest staff i have ever met. the rooms were adequate with good sized comfy double beds. our room was very clean and was cleaned every day. for three women in new york we felt extreemly safe staying here. the best thing about this hotel was definately the staff. they were so helpful answering all of the many questions we had even providing bus timetables for an out of town shopping centre with all the relevant information highlighted. the hotel was situated close to the new york library and central to most of the sights. we walked everywhere and although it was tiring you see so much more of the city. i would definately go back to this hotel mainly because the staff made us feel so welcome.',happy
id35164,' the icon was a great hotel in a convenient location. the hotel was a bank converted into a hotel. it is decorated tastefully and has all the modern conveniences although it is an old building. the staff was kind and polite. they welcomed us each time we came in. they also have a car servoce which chauffers you around town. we thoroughly enjoyed our stay and have recommended the icon to our friends.',happy
id35165,' this was a last-minute trip—due to the death of a friend—and so the matters of location transportation and price were involved in our decision. given that we chose this “classic” holiday inn—older refurbished—and we were not disappointed: the room was spacious clean well-appointed and the staff was informed cordial and helpful with our many questions. the location turned out to be excellent with quick obtaining of cabs and places (of great variety) to eat. the prices were classic “dc” prices but certainly more reasonable than nearby competitors. we would not hesitate to book a room here in the future.',happy
id35166,' a friendly helpful staff makes sure you feel comfortable at the franklin. rooms are small but very clean. wonderful linens and the housekeeping staff made sure the room was pristine everyday. the superior queen room had a very small bathroom (although clean) so i would recommend upgrading to the deluxe queen or executive king room instead. this was our second stay at the franklin......but not our last.',happy
id35167,' great staff warm welcoming knowledge staff. especially raquel ortiz! a haven for the business traveler. good place to work athletic facilities fine dining in room service. high ceilings lots of light in the rooms. terrific locale.',happy
id35168,' i stayed for one night with my mom for a weekend get-away. ive been to other sofitel is and based on the review on this site i was expecting a much nicer hotel. i didnt find any of the staff particularly friendly or helpful. we were woken up throughout the night by our noisy neighbors and others coming home at night in the hallway. now i live in manhattan so am very used to a lot of outside noise but this was ridiculous. the walls were paper thin and the lobby wasnt very clean. bottom line this hotel was just okay and i dont think id stay here again. the only nice thing about the hotel is the gym.',not_happy
id35169,' we just got back from a family vacation in new york city. while reading some the reviews of this hotel prior to leaving i was quite nervous. however upon our arrival i was very pleased. at check-in we asked for a room on a higher floor which they immediately granted. the rooms were extremely clean and the beds were very comfortable. yes the rooms are small but most older hotels are in nyc. we had a safe iron hair dryer and awesome shower. what more could you ask for unless your standards are higher that what you actually pay for. again if you are there to explore nyc and not spend a ton of $$ on a room this is the place to stay.',happy
id35170,' stayed here the day before starting a charity walk. this was a host hotel for a - day walk to raise awareness and money to fight breast cancer. the hotel did nothing to acknowledge we were staying there. check in was okay but nothing over the top. i was using hilton honors and no mention was made of any club advantages ie did they have a club room. our room was very nice and the housekeeper checked with us immediately to make sure we had enough bedding and pillows. she was very nice. who ever cleaned our room missed the men is boxers that were left on the top shelf in the closet. yuck! the manager is cocktail reception was a joke. i have stayed at embassy suite is before and never had a bartender tell me half way through the - hours that they only had - glass of rose left! what no more wine in the hotel? i cant comment on the breakfast because we left before it was open. the conceirge was very helpful in getting us transportation. a nice hotel but the service was very uneven. at ----- points for - night i would definitely check out the other - embassy suites before going back to this one.',not_happy
id35171,' i have stayed here twice on conferences. each time i have found the place comfortable with a homey feel. the staff are generally helpful although there have been some minor issues on occasion with a lack of respectfulness. the food here is generally good however at a late lunch one day i ordered a club sandwich and the bread was hard and tough.',happy
id35172,' this is a great hotel - excellent location on the riverwalk nice new rooms and lots of space for families. but the maid service was really really bad. one day we returned to our room and the maid was in the hallway having supposedly just cleaned our room. although she made the beds she did nothing else. the trash remained in thhe trash cans the towels werent changed no new toiletries coffeemaker had no new supplies and the bathroom sink wasnt wiped down. when i went back into the hallway the maid was chatting with a friend and using her phone. i asked her for towels etc. and she barely apologized and told me she was having a rough day. also the hotel allows room service trays and glasses to remain outside the doors for over -- hours. it looks sloppy. while the included breakfast is great the bus seripvice in the dining room is lethargic. you might have to wait for over -- minutes for a clean table to appear. we had to flag someone down each morning to ask them to clean a table. this hotel has so much going for it and management really needs to address these issues. the only thing preventing this hotel from being truly outstanding are some service issues and i think cleanliness is important. i hate to sound picky but several other tripadvisor reviewers have also noticed these issues.',not_happy
id35173,' it is not the worst but definitely far from being the best.we paid for a honeymoon suite which had a hot tub that was broken.the rooms looked oldbut the staff was great.the rates were also to high for what they have to offer.',not_happy
id35174,' stayed for one night while helping our son move into trinity university. great location across from the quarry market (plenty of shopping and restaurant choices) and about -- minutes up the highway from trinity university. the room was very nice but the shower - toilet space was small. the shower leaked and the the ceiling of the bathroom looked like there had been a leak. the air conditioner was a little over matched by the texas summer heat. staff was very friendly. did not eat or drink there - the facilities looked modest but nice.',happy
id35175,' we stayed at the palmer house for three nights. the lobby is huge and beautiful. the check in was quick we had called ahead requesting a room with two beds and were very pleased that was honored. we were put on floor -- which is the executive level. we didnt have the noise issues that others have mentioned except in the bathroom were you can hear your upstairs neighbors through the wall vent. if you are put on one of the executive floors that has nice perks that go along with it. hopefully i can post a full trip report in a few days.',happy
id35176,' used to love this place and have stayed here several times over the past five years. service is lousy there is no food anymore rooms are dirty. totally a rip off.',not_happy
id35177,' the people that run this hotel will sell your room from under you and you will be left homeless for the night and all you will get is im sorry by you have to go somewhere els. they are all about filling the hotel and not about fuffilling your reservation. on - july i made a reservation gave my cc# and recived a confiermaiton # only to arrive and not have a room. this is --- at night and no other rooms were avalable in town. ended up costing me over $--- bucks to drive out of town and take any room i could find.',not_happy
id35178,' i was surprised how well the rooms are kept and maintained. these rooms in my opinion are better then some rooms i have seen in las vegas. i give them straight -- is across the board. if your looking for a very nice spacious room for a great deal then i recommend howard johnson in reseda.',happy
id35179,' was amazed at the level of customer service before i ever got there. the concierge staff contacted me to find out if i needed any help making plans for our trip. they made me dinner reservations & alerted the restaurant it was anniversary which i was given a rose & card upon our arrival and a complimentary dessert. the hotel gave me a upgrade to a suite to celebrate along with a bucket of beer in our room. the fresh cookies & milk - coffee every night in the lobby every night was something i looked forward to. they offered a free breakfast every morning which i was expecting juice & rolls. it was a full breakfast buffet & was very good. the staff was excellent and couldnt of been happier with our stay. located only a block from --th street mall made the location convenient. they offered free transportation to the surrounding area as well. i cant wait to come up with a excuse to go back to denver just to be able to stay there again.',happy
id35180,' we stayed - nights in march. location is terrific cable car buses and bart are --- block from hotel. easy to get around the city to anywhere from the hotel. you can also walk to union square and chinatown (if you are up to the hills). the hotel is average i would rate it a low-end - star. nothing wow about the rooms or the hotel overall. it is a good place to lay your head. it had all the basic amenities and the health club had a good number of machines. the price is hard to beat in sf. i liked the location but would probably try a different hotel on my next visit that is a more solid - star.',not_happy
id35181,' it was our first trip to phoenix and we (a group of --) got in at about -pm. we needed a good night is sleep free parking free wifi internet good service no bedbug clean free breakfast and free airport shuttle hotel close to the highway. we got all this and more. it was not very busy that night which baffled me. they have a ---pm food get together with - alcoholic beverages too inclueded as a plus. the check in was very smooth and friendly. the room was clean with average ammenties including a flat screen tv and a great channel line up. we had a very convenient ride to the hotel which is a bit hard to find without gps if driving. but we took the hotel shuttle and it was a quick and painless trip to the hotel. there is not much around the hotel by way of shops restaurants entertainment etc. but it is close to the main roads. we got a good night of rest and had a nice warm breakfast (the usual stuff plus ready to make waffles hot cereal eggs etc.). the next day we were off to the grand canyon on a family trip with a good experience at the drury inn phoenix airport. overall a good family trip hotel but have a rental car if you want to venture out on the town.',happy
id35182,' i travel out of lax several times a month...when i have an early flt i always stay here so i can sleep longer and take a - min shuttle ride to the terminal.... hotel suite is awesome...food is great (try thre french dip)...mgmt is very accomidating ...the sg check in is quik and effencient... btw the valets rock i hva every expensive cars and exotics as well...usually i wouldnt bring a rare exotic and valet at a westin but i do here because they go out of thier way...to look out after your property...no damage...not even a smudge from someone leaning on it... thx so much...i will always be back... mike',happy
id35183,' comparing this hotel to the sofitel in gatwick england this one is very ordinary. while the - day stay with friends was good it was not great. i will explain. on arrival we requested an upgrade since we were staying three nights. our friends were given a corner room which is very cramped. they had to go down and seek out the manager to get moved. each time i tried to contact the front desk the concierge or room service i was put on hold. on one occasion i called room service for two wine glasses. i finally gave up holding and went to the bar to get the glasses. the fan for the heating-cooling system was very loud and kept going off and on all night. also there was a banging sound which i attributed to the plumbing. the breakfast menu prices are out of sight. i cannot imagine paying $-- for a continental breakfast. instead we went a few doors away to a cafe at the corner of chestnut and state. also you can go across the road to the ing cafe if you just want coffee and a muffin. while room bars are always expensive this one beats them all. a gin and tonic will cost you $--. if you need snack food or take away there is a gourmet store on state street just north of chestnut and a variety store across the road. while some may have liked the bonjour touch i found it a little tacky. if you tried to continue the conversation in french you discovered that there vocabulary was limited to a single word. on the positive side the concierge was pleasant and helpful. we just loved chicago. great architecture and warm friendly people. next time we will try another hotel.',not_happy
id35184,' fantastic location just behind times square. rooms were clean and we booked over the internet - triple rooms (actually had - queen size beds in) which were only just big enough for the beds but the booking included breakfast which made them very good value. breakfast is not served in the hotel but in a local restaurant although this may change with the current renovations. main down point was the air con was very noisy and so you were either too hot or couldnt sleep for the noise. we had a nigth flight so they held our luggage free of charge (although you were expected to tip) until we left for the airport. concierge desk will book attractions for you without charging extra but we dared to try and speak to the lady on the concierge desk when the desk was officially closed and she was very abrupt. altogether a good location clean rooms and good value.',happy
id35185,' if you like a drab scary dated and depressing motel (it is only a couple stories tall) then the midtown is for you. i read the reviews before we went to boston and was concerned but i was on a class trip with my child. i figured it would be a typical budget hotel and i did not want my kid to be different by staying at a nicer hotel . when we got our room it was not cleaned yet. i asked the very friendly front desk clerk for another room and she promptly handed me new keys. when we opened the door it was even dirtier. the elderly housekeeper started cleaning it but when she left it still had lint on the carpets and the bathroom floor had hair and dirt. my son sat on the bed and upon hearing the loud boing he asked if it was made of rubber! the bathroom was very small the ceiling was water damaged and the room was humid. i quickly called the ritz carlton on arlington street and booked a room. they sent a taxi to come get us and we left through the lobby faster than speedy gonzales. the ritz was great make sure and see my review. i admit it i am spoiled and i like luxury. i would have stayed if it were a decent holiday inn or other major chain but it was not even close.',not_happy
id35186,' favorite aspect was the amazing collection of artwork all over the building walls. especially how each floor had it is own series of paintings. nice touch! breakfast selection was excellent but please consider adding a waffle iron-batter. i overheard other guests wondering about this too. high-pressure shower heads in a hotel is a minor yet important feature. so glad my room had this!',happy
id35187,' our group stayed there in june and it was great! the customer service was on point and the rooms were awesome. it was like being in euro-midwest. if you have a large group i recommend staying at the alllerton. prices were descent for a down town boutique style hotel and everyone working was super friendly. two thumbs up!',happy
id35188,' over the past - weeks i have travelled through california and other states from san francisco carmel las vegas and anaheim. unfortunatly this would be the hotel that i would not have fond memories of. first thing and if you have read other reviews is the parking. if management takes these reviews seriously $--.-- per night for parking is a rip off. the parking facilities are difficult to negotiate and are not attached to the premises. secondly with wifi internet at $-.-- per night is also a rip off when all the nearby hotels are advertising in big lights free wifi. heres a tip if you stay on the left side of the hotel you can pick up the wifi signal from kings resort and use their facilities for free (in fact i am writing this review utilising their signal after they cut my service off -- hours prior to our leaving). now to the room....life in a shoe box. the accomodation that i had a anaheim which was a simular configeration was about a quarter bigger and $--.-- per night cheaper. the bathrooms are tiny however they provide high quality complimentries. the bed was excellent and very comfortable however if you close the door between the two rooms this effects the circulation in the main bedroom. of considerable notice was that upon our arrival in the room that it smelt like stale gym socks. the kids room was comfortable with no complaints from the sibs. service from the staff was good especially from the shift manager in the restraunt my hats off to him. during our stay we heard every bump bang and it did not help that our room was next to the ice maker and coke vending machine thus we were kept up all night from disturbances. no assistance was provided to bring my bags in from the car. and had to wheel - pieces of luggage from the parking structure some ---m away. in summary hilton hotels in australia are of the highest quality this unfortunalty is not the case with club doubletree.. whilst the hotel more than suited our needs there was no wow factor that is usually there with hilton facilities. of all the places that i have stayed at during the past three weeks i would unfortunatly have to say that i would not stay here again',not_happy
id35189,' we stayed here for - nights and it was at the end of our road trip down the californian coast. i had really high expectations of this hotel but they didnt really live up to them. our room was in a block opposite the reception on the -rd floor and was dated and felt dirty. on the friday night there was a wedding and the function room must have been above us as all we could hear was loud music late into the night. the grounds were pretty and the pool area was nice but the private beach was not that nice and i didnt feel like i wanted to swim there so stuck to the pool instead. i would not stay here again and for me i wish i had stayed in the down town area of san diego.',not_happy
id35190,' great location in san diego you can walk everywhere. our room was located by the door on the fourth floor which was not good. we heard people coming in at all hours of the night being very loud! otherwise a lovely place and we would definitely stay here again i would ask for a room away from the door.',happy
id35191,' stayed at the harborside inn for - nights having just left las vegas. was slightly concerned about the reviews already given however found the hotel to be clean and tidy. there was a lot of renovation work on the go at the hotel which tended to start at about -am in the morning walking us up every day including the weekend. the reception staff were okay however not the most friendly i have ever met. the lifts as was mentioned by others took ages and did not allow many people and their luggage in at the one time. they may have been slow due to the number of workmen going up and down. the rooms themselves were fine and we had requested and atrium room which was fairly quiet. the location of the hotel was fairly good and allowed you to walk up into the main part of the city or to walk about quincy market. thought the cost of the hotel was slightly overpriced for what we paid however it may not be particularly expensive in relation to the rest of boston.',not_happy
id35192,' arrived a little before check-in time (about -- minutes or so) expecting to wait a little but instead they accommodated us right away. on top of that they informed us some renovations were being done on the studio suites so to avoid any problems they upgraded us to a penthouse suite. when we arrived at our suite we were blown away. it was a small apartment! the kitchen had utensils cups bowls microwave containers everything ready for our use dishwashing liquid for the dishwasher if we used it coffee tea sweeteners everything you could ask for. the living room had a comfortable couch and armchair around the coffee table and tv. a den had a desk and computer chair and could also be separated with a curtain to become a -nd bedroom since it also had a foldout bed and private bathroom. amazingly there was an upstairs that had another bed and tv private bathroom nightstands and a nice view. the complimentary breakfast was outstanding. buffet style in a nice-sized dining room great food worth getting up for. location is great took about -- minutes at most to get to easton town center right off the highway (you can actually see -- from the parking lot but virtually no highway noise is audible) and easy access to almost anything in columbus. giant eagle is about a block away if you decide to take advantage of the large private kitchen. if i return to columbus for any reason i will be staying at hawthorne suites north again without a doubt.',happy
id35193,' first time in nyc and we picked a name brand hotel hampton inn service is great but the rooms and the halls need to be redone it still looks like a howard johnson the staff were some what friendly but the location is great needs to improve on the rooms',not_happy
id35194,' wanted to extend a thank you to both noemi and carolina for handling what could have been a tough situation with professionalism. due to a miscommunication my reservation had been cancelled when i went to check-in. they handled it with great confidence and let me know from the beginning that i would be taken care of. we worked out a solution and i cant say enough about how they took care of me. thanks ladies!',happy
id35195,' this hotel combines a lot of extremes: perhaps the coolest atmosphere for a hotel; the worst front desk service; the most insulting bar markup ($- corona beers); the smallest rooms (literally your queen size futon takes up all of the floor space); a wonderful patio and quiet private feeling interior; some of the cheapest rooms in nyc; some of the noisiest out-of-date steam heaters. choose your poison. if you like design id do it. if you like service and marble bathrooms absolutely stay away.',happy
id35196,' i got two rooms - for me and - for my general mgr. he found a crack pipe and the top of a syringe in the cabinet. we have pics. he went to the front and they gave him a new room. when i got up in the morning my bathtub and shower did not work. i had to wash off using the sink. i complained to choice hotels. the offered a free night at the comfort inn in plano tx. what am i supposed to do with that? after arguing i got a free night worth of points for me to use. management did not seem to really be surprised or even care about any of this. i will now be on a campaign to expose these clowns and the poor customer service they have provided!',not_happy
id35197,' i reserved a room w-two double beds w-a city view. upon arrival we were told they did not have one. it took about -- mins to get an elevator to take us up to our room. the cleaning staff use the same elevators as the guests and many times we could not get on b-c the elevator was full of staff w-garbage or laundry. we were given a room with a king bed on the --th fl. (----) next to the ice machine. the ice machine is terribly loud and it took each person that wanted ice quite a while to get some out. the sign on the machine says that ice is available bet. -am and - pm. obviously they do not turn the machine off. all night long doors were slamming and people were getting ice. each time we finally fell asleep we were awakened by the noise outside our door. it was hard to function during the day b-c we were so tired from a lack of sleep. the staff is polite the room small and clean. breakfast was good. the warm fresh-baked cookies during check-in were a nice treat.',not_happy
id35198,' the location of the hotel is excellent --- blocks from times square..my experiance with the room service and reception was very pleasent as well..the rooms are clean with good space',happy
id35199,' i booked our stay in this hotel without reading the reviews. when i learned how bad the past reviews were it was too late to cancel since we paid our reservation in advance. when we arrived at the hotel we got our room immediately and the first thing i noticed was the lack of elbow room. we booked a quad room with two king sized beds. we used the space at the foot of the beds as our baggage space since the hotel does not have closets. this gave us barely enough space to move around. we were thinking that we will use the hotel anyway for sleeping and for our hygiene needs so it did not matter much. if you are that kind of person who will expect and demand more for what you paid this hotel is definitely not for you. you got what you paid for and that is the reality. perhaps we just did not care that they never clean the rug did not replenish towels and soap on a daily basis did not change our bedsheets and pillow cases and did not bother to make repairs to dirty and ever deteriorating walls especially in the restroom. what was important to us was the central location of the hotel and its proximity to places of interests that we have visited. and perhaps we were so lucky that we went to ny when the weather was moderate otherwise we could have froze to death if we were there in winter or suffered heat stroke if we were there during hot summer. the window (room ----) was broken and it was open the whole time we were there. i tried several times to close it to no avail. the airconditioning system is old and performs below par so it did not matter much at all.',not_happy
id35200,' we just got back from the heartbreak hotel. we stayed there from december -- ---- until december -- ----. i feel the bad reviews of the hotel are mean spirited. it was a wonderful place. our room was perfect and the hotel staff were very warm and friendly. i read some negative reviews about the breakfast in the morning. they have a great selection of food that will always fill you up. being from a southern state i appreciated the sausage and gravy biscuits. our room was very clean and the bed was comfortable. we loved watching elvis movies in our room which run -- hours a day. at night the hotel shows elvis concerts in the dining room on a big screen. if you love elvis you will love this place!!! the location is a very short walk away from graceland. in addition they have a shuttle service that will take you to beale street in memphis. a sun tour van will also pick you up and bring you right back to the hotel. this was very convenient since we flew in and did not have a car. oh i forgot to mention that the heartbreak hotel has a shuttle service that will pick you up and take you back to the airport for free. we got in at -:-- a.m. but check-in time was -:-- p.m. no problem. we just had our luggage stored in the hotel storage room and went downtown to memphis and did some tours. our flight did not leave memphis until -:-- p.m. no problem. we stored our luggage and went to graceland one more time. we cant wait to go back again.',happy
id35201,' lovely hotel with a great location. our room was just fantastic. the views are not the best ones but that is hard to find at ny. the breakfast is served in a kind of library and is good enough. a few afternoons the offer a king of cheese and wines degustation. the service was ok professional. the windows are not the best ones in the mornings was a little bit noise but i didnt go to ny to sleep till late. it is perfect for couples.',happy
id35202,' i attended a conference here with some college students. my students were lucky enough to get upgraded to the deluxe tower while i was stuck in the regular hotel! the positives--nice room good housekeeping starbuck is in the lobby easy access to reading terminal market and philadelphia convention center. the location is amazing. negative part one--one evening at about --:-- p.m. the fire alarm went off. we were told by the voice to take the stairs and evacuate so we did. as we stood outside with others an employee who seemed to be happening by said they were testing the system and we needed to wait. no one ever told us we could actually enter again. we just decided after seeing numerous others enter the lobby that we should go back in. and lo and behold nothing was amiss. the employees were working and completely ignored us. very strange indeed. negative part two--while leaving we were accosted by a minivan operator to go to the airport. after he had our luggage in the van we were told we needed to wait for an additional -- minutes before we could leave. now we could have easily taken a taxi and been on our way. it was only when we told the driver that we wanted our bags that the shuttle driver suddenly said hed take us. i realize this is not the hotel is fault but it is something theyre responsible for in the sense that they should control how the transportation people at the hotel treat guests.',not_happy
id35203,' this hotel is right on --nd st and it is a five minute walk to times square. crosstown bus stops in front of hotel. subway is a couple of blocks away and hotel is across the street from the police department if that makes you feel safer. the hotel is clean the staff is helpful and friendly the rooms are large by nyc standards and they have their own parking which is included in price. this is the best value for your dollar in nyc this close to times square. there are $------- hotels if you prefer. personally the money i save is better spent partying in this great old hell is kitchen neighborhood. who wants to sit in a room when in nyc. staying here gives you a good room for a good price and leaves $--- to $--- a day in your pocket to enjoy. that saved money buys a lot of food and drinks; even at nyc prices.',not_happy
id35204,' my husband and i stayed at the doubletree downtown memphis for a two-night layover on our way to new orleans. we booked our stay on priceline for $---night plus $---night for parking. what a deal! it is a beautiful hotel right in downtown memphis two blocks from the famous beale street. every staff member we encountered was super friendly and helpful and our room was very nice. we had a king-size bed which was extremely comfortable and our room had an enormous bathroom. it was an easy drive to graceland and just a few minutes away from sun studio. id definitely recommend this hotel!',happy
id35205,' considering your in downtown boston and what you could pay for a room that your only sleeping and showering in the price is definately worth it. there are smoking rooms so it can be a bit stinky but nothing a little air freshener wouldnt take care of. the a-c wasnr working at its peak for such a hot day but they did provide a high velocity floor fan that more than made up for it. i would definetly stay here again.',not_happy
id35206,' we checked into the carlyle after noting the special rates that rosewood hotels was offering at several of its hotels. check in was quick and we were escorted into our upgraded superior room with a courtyard view. decent sized room and closets but tiny bathroom with nice kiehl is amenities. comfy bed and pillows made our stay pleasant. the hotel itself has a lovely bar and restaurant and i can see how this hotel would be a nice place for someone to stay who wants a discreet hotel in the city. the location is quiet ....near the met and the whitney and mostly small upscale shops along madison. on the downside it is time for the carlyle to update their rooms and retire the elevator operator. it felt stodgy and old and could use refurbishment...it felt snobby and stuffy. i dont think ill be back...certainly not in these economic times.',not_happy
id35207,' i stayed at the sheraton inner harbor hotel in june for the second time due to the outstanding experiences that i had i will be returning in a few months for a -rd conference. the meeting rooms are always set up as needed the food is great and is always served on time. the banquet and front desk staff are a pleasure to deal with. i can truly say that the itze alonzo from the sales team is always very receptive to the needs of my clients. the sheraton is perfect for meetings and conventions with all of the meeting space being located on the same floor. i can not say enough about the sheraton. i would strongly recommend this hotel to anyone who is in need of a great venue.',happy
id35208,' i have to say i dont understand the odd poor review this place gets. the rooms were good the pool is great and the pool bar was always open at the stated times. we had two rooms by the pool and they were clean and modern. i didnt hear anyone complaining. the concert venue is close by but always ends by -- pm. we even got to listen to earth wind and fire for free! shop around for a good rate and it is well worth it. the area is good the island is relaxing the views are fantastic and the bali hai restaurant is worth a visit...',happy
id35209,' this a newer sheraton in a great location on canal street in manhattan. you are walking distance from tribeca soho little italy and chinatown. you are also within a block or two of three subway lines so you can get anywhere pretty easily. the lobby area is nice and they have a bunch of stations set up for people to get on line. there is a bar but we did not visit it. the room was newer and clean if a bit small (though probably standard by manhattan standards). i would probably stay here again although i thought it was pricey for what is probably a - star hotel at best- but that is new york.',happy
id35210,' thank you fitzgerald hotel because the uniform unattractiveness of your facility combined with the rude and poor performance of your staff led us to seek an immediate refund and a return visit to booking.com where we secured a room at the infinitely superior sir francis drake for only $-- a night more. we are not given to easily walking out on a hotel but you did not deliver what was promised namely a queen sized bed and a view. instead we were shown to a dumpy little pig-sty with a double bed and a view of a parking lot. we are instructing folks to give your hotel wide berth. they could do so much better. a cynical little dump that is all your place is... on the bright side we lucked into a room at the francis drake a stroke of good fortune facilitated by your incompetence. we are grateful.',not_happy
id35211,' the embassy suites convention center dc was an excellent location to stay and see all the sites in dc. easy -- minute walk to the white house spy museum and -- mins from the mall. the rooms are perfect for families traveling with kids. the previous problems listed regarding the buffet breakfast seemed to be resolved. we were down at peak times and always enjoyed plenty of fresh food and the lines were not too long. there are plenty of places to eat near by...from fancy to fast food. starbucks is right across the street. we encountered a black out one of our nights stay. the management quickly alerted us and told us what was happening and kept in contact with us via the intercom system. it was very reassuring. id highly recommend this property. it was clean the staff efficient and a safe neighborhood of dc.',happy
id35212,' im a big fan of the omni brand and seem to be doing a national tour of their hotels. this omni is ideally located near the galleria area with easy access to everything in the neighborhood. the rooms are spacious and very clean and have the usual ridiculously comfortable beds you find at omnis everywhere. as usual dont forget to join the free select guest program for free wi-fi and morning drinks. there is also complimentary parking around the corner from the valet if you dont mind a --- minute walk (the front desk can validate your ticket daily). i had an issue with the in-house restaurant that was handled incredibly quickly and definitely exceeded our expectations - i would have no hesitation going back. my only minor gripe is that wish the pool were heated but it is probably fine when the weather starts getting into the --s!',happy
id35213,' this hotel is ---- minutes walk to time square and central park . the room was very clean and comfortable. the parking is right next door and is only --$ per night for a car (--$ for suv). we just left the car there and rolled our luggages in the lobby of the hotel. the people at the front desk and the concierge are professional. the included breakfast buffet was fairly good and not too crowded even if the hotel was full while we were there. they even changed part of the food they offered from one morning to the other. i really think this hotel is an excellent choice especially is you want to be near time square at a reasonnable price.',happy
id35214,' i have been travelling all over the west coast for a couple of months now and this is surely one of the best places i have been to! the location is amazing walking distance from anything you might want to visit and very well connected. it is in the center of the city so there are a lot of places to eat and drink around. i had a room on the -th floor and the view was literally amazing.everything was very clean rooms have tv and fridge. the bathroom was clean with shower and tube and everything is in an exquisite san francisco victorian style. i really enjoyed breakfast you have choice of jams chocolate bread porridge fruits coffee and more and it is a buffet breakfast so all you can eat!!! internet is fasti finally could have a good chat with my friends on skype. there are also free computers to use if you dont have any laptop. the staff is helpful and friendlythey made me feel totally at home. everybody knows the city by heart and i have been suggested some great places that i am sure i would not have found if they hadnt told me. special thanks to liz who sent me to the best pizza place in town! the hotel has also --h reception and it is super safe. it is a great value both for the area and the service provided. highly recommended to all kinds of travellers!',happy
id35215,' bugs in the dining area. that pretty much says it all. clean up your act! i could only imagine what it is like in the kitchen. puke!',not_happy
id35216,' we stayed here for for business and leisure. my husband had conferences to attend and my - year old and i did the zoo museums and capitol tour. my cell phone went dead and the hotel staff offered to charge the phone for me. also i lost my camera and was on the front desk phone in search of it. the hotel staff gave my son a book and little car to keep him occupied. on our floor i purchased a soda from the machine that was flat. the staff replaced it with - sodas. the restaurant was very good and the pool and workout area were in excellent condition. the concierge recommended a fabulous little french bistro - bistro cacao - a few blocks away that we really enjoyed. i would definitely stay here again.',happy
id35217,' rude unfriendly staff with an attitude rooms with walls so thin the people in the next room sound like theyre sitting on the bed next to you uncomfortable beds and to top it all off the hotel wouldnt honor their own cancellation policy and give me a refund. for those who want to know why i say this here is the details of my experience with this hotel and it is staff: i booked a couple non-smoking rooms for - nights at this hotel. i get to my room and it stinks to high heaven of cigarette smoke. i call the desk and a very unfriendly woman answers and tells me there is no guarantees for room preferences when you book on-line. i say ok are there any non-smoking rooms available? with quite the attitude she tells me there is no other rooms available at all. a moment later the man who checked us in called me back with my internet password - internet access costs an additional $- per room. i tell him that i reserved a non-smoking room and ask him if there are any non-smoking rooms. he checks quickly and says yea no problem we can put you in another room. by this time it is almost midnight when i get to the other room and the people in the next room are having a little party. i can hear them very clearly talking and laughing. i lay down in the bed - which was very uncomfortable - and close my eyes to see if i might be able to sleep through it but it only takes a moment to realize im not going to get any sleep with that racket so i go back to the front desk to ask them if they have any other non-smoking rooms available. the woman says shell send security to tell the people in the other room to quiet down. meanwhile i go across the street to the best western to see if they have any rooms just in case. i get back go to my room and of course i can still hear the people talking and laughing and by now theyve turned the radio on. i go to the front desk and ask her if security spoke with them and again with the attitude she tells me they were just talking normally and there was no party going on. i say well if that is the case the walls in the rooms are paper thin and i want to cancel my reservations for the next night - the written policy i received from hotels.com when i made this reservation said at this hotel if you cancel less than -- hours before your reservation you have to pay for one night - so i knew i would have to pay for - night for each of the two rooms. this rude woman tells me she cant do anything about canceling my reservation for the next night and says i have to call hotels.com about it and she walks away from me. i call hotels.com and they say they have to call the hotel to get the approval to cancel the next night. i tell the hotels.com rep that theyre not going to cancel the reservation because they want the money. sure enough the rep gets back to me and tells me that the hotel doesnt want to cancel the reservation. no kidding? what a surprise! i remind the rep of the cancellation policy they sent me and fortunately the hotels.com rep canceled my reservation for the -nd night and said my id be getting the refund. i go back to the night window check-in desk at the hotel to give the room key back and to get the refund for the internet access that i pre-paid - - rooms for - nights @ $- per room a total of $-- - but she would only refund $-- to me for my room not for the other room. i pre-paid my friend is internet access for his room for - nights. he was already in his room and i knew he wanted to use it that night but she wouldnt refund the $- for the next night even though i told her he wouldnt be staying there for the -nd night. she said if he checks out the next day my credit card will be refunded the $- bucks - i just checked the card i used and as of now all that is showing up is the $-- in charges and no refunds!! oh and by the way she was very happy to tell me that she would not be giving the refund to hotels.com for my cancelation. i said well if that is how you want to do business with hotels.com that is your right but at least youre not getting my money. after all this i felt like a mark who got suckered by a con artist. so in an attempt to get one small victory out of the situation when a young guy walked up to the night window to get a room i tried to dissuade him from staying there that night by telling him my story. when i got to the part about the people partying in the next room making all the noise he said that is what i came here for to party so it sounds good to me . then he checked in and got a room and i went to the best western across the street. so i guess that is this hotel is market - college aged kids who want to party and dont care about getting any sleep let alone sleeping on a comfortable bed. but for business people or families - i beg you...pay $-- bucks more a night and get a good room somewhere else!',not_happy
id35218,' stayed for a few nights in march ---- for business. also stayed in december ---- for a few nights. beautiful modern property with easy walking distance to the capitol and union station. is a little pricey if youre on a budget. if you stay on the lower floors it can be a little noisy with outside traffic due to busy street but if youre on an upper floor it is very quiet. has internet in rooms. rooms are very modern and up to date.',happy
id35219,' located just behind the kodak theatre this hotel is in a central location. breakfast was included and fairly basic. overall experience fairly good and would concider this hotel in the future.',happy
id35220,' we stayed at this hotel during our overnight stay in austin. we were a little hesitant considering some of the reviews but decided to give it a try. glad we did. the only bad incident we encountered was when we first arrived the toilet did not flush. all it took was one call to the front desk & maintenance was up to the room shortly after. toilet was fixed and our stay was without further incident. we would definitely stay here again.',happy
id35221,' stayed in jan. -- for a convention. like most hilton properties the americas was beautifully appointed and well staffed. guest services was extremely efficient and courteous. i am always excited when we can utilize hilton for a trip because my expectations are more often than not met and exceeded. stay here for instant access to the convention center downtown and the ballparks. i will definetly make this my houston hotel of choice.',happy
id35222,' i prefer a boutique hotel instead of the large chains for creative decor service and value. the inn at st botolph (other than difficult to pronounce) was outstanding. the location was perfect for someone visiting the south bay area of boston harvard medical school of performing arts or the mall. the rooms are large and very comfortable. having a refridgerator was a added bonus. i have a return trip in may and will stay at st botolph again.',happy
id35223,' i stayed at hotel fusion from a friday night to a wed morning at $----night after taxes. terrific hotel. first the bad: i had to wait whole - minutes to check in. wifi went out for - days (doh!) but they gave out ethernet cables. there is a club on the -st floor and it is pumping pumping until - am. weak showerhead. the good: location location location. the nightclub is right downstairs and is pumping pumping until - am. friendly staff. i booked online came in at --pm or so. took bart from sfo to powell street at the cable car stop. opened my iphone map and as it tried to figure out where i was i looked up and the sign says hotel fusion. it is that close. line outside the club. doorman stopped me on the way in--i looked too scruffy. i had booked a single which is perfect for me traveling alone. desk dresser tv closet bathroom and honor bar. my room was just over the club and you could definitely hear it. i was feeling so guilty for not going down but it is - am my time (east coast) so i crash. of note no mention of guests get in free before -- at the club. that being said i am not sure if they have a cover or just limited space. see my fusion lounge review. single bed faces door which lets in light from around the frame so it is not pitch black. ceiling fan. loved the towels which is rare for me most places scrimp on towels. toiletries were nice and more than in most hotels. hair dryer and iron w-board also. robe in the closet. didnt like the sheets felt threadbare. the showerhead was weak. location is excellent--within - blocks you have everything indian thai chinese pizza fine dining cold stone and subway. also the apple store lush the cable car stop bart union square (protests every weekend!) and the maltese falcon. breakfast was excellent pastries--croissants cinnamon buns pound cake other stuff. instant oatmeal and a microwave. also coffee tea milk oj and cranberry juice. only small cups for the drinks. staff was really nice. even the maids were nice. when i checked out the guy asked if i had used the honor bar and took me at my word. the concierge (or main desk) can book you a shuttle. shuttle back to sfo was $-- (bart is $-.--).',happy
id35224,' stayed at hotel abri for two nights in march ----. overall the hotel was great - location was perfect staff was friendly and accommodating and the rooms-decor were great. location - - blocks from union square - block from cable car turnaround + other public transportation. really cant get much better. staff - really friendly and helpful. provided a list of nearby breakfast places. no complaints. lobby - nice decor pcs available free of charge to check email etc room - we had a large king suite. it was a handicapped room so not sure how different it was than others. bathroom was huge. extremely comfortable bed + pillows. nicely decorated. huge lcd tv but no hd (odd but we didnt watch much tv anyway). restaurant - lobby is attached to restaurant (forget the name). had some great hour deals on drinks + appetizers. really enjoyed it value - great deal for the price we paid. reminded me of affinia or kimpton hotels - unique-trendy decor great service etc. the only problem was an extremely loud humming noise coming from next door. the loudness varied from barely noticeable to really loud. not sure what it was. it didnt bother me all that much as it was kind of like white noise to fall asleep to but some people might find it completely unacceptable. even though it didnt affect my sleep too much it was frustrating. otherwise the stay was perfect. dont let the loud noise we experienced deter you for the price we paid this was an excellent value and im sure the only reason we were stuck in the handicapped room with the loud noise was because we checked-in early and other rooms werent available yet.',happy
id35225,' we recently got back from a weekend at the marriott on the magnificient mile in chicago. i got an awesome rate of $-- through travelzoo! i believe it is usually over $--- a night. when we walked in my husband said are you sure you got this for $-- a night? it was beautiful! everyone was very friendly and helpful. the concierge gave wonderful advise and directions. no question was too small. the location was perfect--right on michigan ave. near all the shopping. the rooms are nice although not big but we werent there much anyway. the beds were very comfortable. id stay at the marriott for this great rate again in a minute.',happy
id35226,' arriving with two teenage boys on new year is day i was more than grateful that the nearly empty hyatt upgraded us to an --th floor corner room with a stunning view across baltimore harbor. the room itself was no less stunning with crisp contemporary design lots of light and impressive attention to detail. still it is a hyatt. the mirrored glass exterior gives a cold impression and the lobby seems to be intentionally impersonal seemingly designed to impress rather than welcome the guests. overnight self-parking crashed an extra $-- onto the bill; hamburgers for three and a few extras clocked in at over $---. on balance it was fine but next time ill check out the marriott or the renaissance which offer comparably superb views and locations. perhaps they offer a warmer vibe as well.',not_happy
id35227,' i was in san diego for a one night stay as we were doing a bike race the following sunday morning. when we arrived for check-in at -:--pm we were told there were no rooms available. after expressing a bit of frustration and demanding the employee call the manager our room all of a sudden became ready and available. that wasnt the end of the world; however things would only get worse into the night. the entire night all you could hear every -- minutes or so was the sound of the water running through the pipes - imagine a little drum playing all night. this was not a result of our water use but instead was caused by everyone else using their water-bathrooms! we had to be up by -:-- am and kept hoping it would stop - i dont know about you but i dont want bunch of men in my room in the middle of the night fixing the pipes...how could i ever go back to sleep. when we were checking out we brought up the problem; however the employees behind the desk looked at us like we were crazy and hardly offered a word in an attempt to acknowledge our dissatisfaction with their hotel. i couldnt believe how unintersted the staff acted.. the hotel room came out to more than $---.-- (including random fees they charge) and believe me it was not worth it! i could have stayed at the holiday day inn and had a better nights sleep and service.',not_happy
id35228,' we stayed at the radisson hotel in chatsworth for one night. this hotel is situated in a commercial area with strip malls and industry park-like surroundings. the hotel ground itself is nice with big trees in the parking lot but there is really nothing interesting in this neighborhood except driving further down to the reagan library on the ---. we were greeted with courteous and professional staff. i asked for a quiet room and was granted. i was a little disappointed when first walked into the room it was a little outdated. for the room rate of the hotel i expected a fancier hotel room. the room was clean but it just had an old feeling to it. no plasma tv and the flimsy closet really added a cheap looking feel to the room. the room was very quiet except for the loud sound from the air-conditioning. actually the whole hotel was quiet maybe because it was a friday afternoon. the bathroom has a separate shower stall which was nice but there should be a mat because the floor of the shower was quite rough. i had a hard time finding the ice machine. after walking around for several minutes i had to ask the staff at the lobby where it was. i think signs need to be placed to make it easier for guess to locate this machine. we upgraded to the bed and breakfast deal and paid $-- extra to get a $-- coupon for breakfast. breakfast was ok and i was amazed that they were able to keep the bacon and waffles nice and crisp. the scrambled eggs was good too. we had a nice stay but i dont think we will come back in the future. for dining suggestion i highly recommend les sisters for a good southern soul food meal. it is right around the corner of topanga canyon and devonshire. again the staff at this hotel really made our stay enjoyable.',happy
id35229,' employees are very helpful and friendly some even have a good sence of humor. problems (of which there were very little) were dealt with swiftly. breakfast is good. rooms are big if a tab bit dark i would suggest installing stronger lighting. beds are cosy. free internet which works very well.',happy
id35230,' this is a rather late review since we stayed at the crowne plaza seattle in may ----. however since i have just joined tripadvisor i thought it would be useful to leave a review. my husband & i were in seattle for a - night city break. having always wanted to visit seattle we chose this hotel as we are priority club members & we got a good deal booking online. we had a room on the top floor (club level) with the complimentary breakfast - evening snacks & we had no gripes whatsoever. the view was incredible - the space needle & city lights at night just beautiful & the morning sun over the water amazing. the hotel is well located & easily accessible to the main department stores - downtown shopping. yes its a little walk to pike place & the space needle but certainly not miles & its a rather pleasant walk. we hired a car for - days & visited some out of town malls as well as the boeing factory (awesome) & the microsoft campus. we did go up the space needle & ate in the restaurant one evening - whilst the view was great the food was only ok & you really are paying for the view (which incidentally is not half as good as the view from the cn tower in toronto) so id think twice about eating at the top of the space needle. all in all we loved seattle. the people are so friendly & go out of their way to help. the hotel was perfect for our needs. clean efficient & a spacious room. we would definately stay there again.',happy
id35231,' this is basic but modern hotel with great location in nyc.',not_happy
id35232,' my wife and i stayed at the hyatt regency boston on may --th and may --th. we have debated to title this review either: soooo not worth it or the nickel and dime hotel or how to ruin a nice vacation. as the satisfaction level quickly began to fall i began to repeat “ that’s going into my report”. here’s the report: location: fair at best. several blocks from historic landmarks. price: average nightly: $---+ per night. please! i’ve had better experiences at motel -. much better. oh and they forget to tell you about the $-- per night parking fee for valet parking and $-- a night if you park yourself. we noticed this and moved our car on the night of check-in. but apparently this didn’t register so on check out we were charged the $-- dollars on top of the $-- dollars i already paid. i will say that when confronted on this they removed the $-- charge. and don’t believe the listed prices for room service. my $- ice cream came out to $--+ tip. speaking of room service: i ordered assorted pastries and muffins for breakfast. i got two muffins. i guess assorted means blueberry and bran. want more nickel and dime? careful not to open the mini bar fridge. everything is bar coded so if you take something out and put it back in…it registers on you bill as purchased. want to save that ice cream you ordered or chill a bottle of wine for later? sure…but there will be a $-- cleaning fee for storing things in the fridge. the front desk warned me to not bump up against the fridge…could cause charges to show up on your bill. oh! and get this: one night we settled in to watch a movie. we surfed the choices: fair…not good but fair. then chose one. the price? $--.--. we watched monk instead. service: very poor. the bell man gave a curt and rapid review of the rooms features when we arrived. bordered on fearful. on the first day the toilet started to back up and almost overflow. i fiddled with it myself and got it going again. (how many stars is this hotel?) finally i had to call for a plunger on our last day. they showed up --+ minutes later. and the lay-out is just weird. you have to go up an elevator (no stairs as an option) to the -rd floor for check in - lobby. these elevators are slow and one must wait for them for some time. then you have to go up a different bank of elevators to get to your rooms. these elevators are even slower and you have to wait longer for them. there is usually a line. the music in the elevator is nice and loud. kind of like being in a small psychedelic club with mirrors. was there a complementary paper in the morning? funny. no way. if i had stayed at some - star hotel? probably but not here. the pool? i found it one night…after traveling through a maze of corridors. it’s old small and stuffy. about --- lanes. a lap pool. our entire experience can be summed up: sub-par.',not_happy
id35233,' after being shocked by boston hotel prices we decided to stay here. not cheap but better than most. location is great - we walked to everything (freedom trail north end fenway etc). it was fine but nothing special.',not_happy
id35234,' a comfy small hotel with a european feel to it. the location is superb one block off union square and a half block to a cable car line. the best thing about the hotel rex though is the friendly and knowledgable staff accommodating to the nth degree. ( they recommended fino ristorante to us which was within easy walking distance of the hotel and fino turned out to be an excellent choice rated #- among ---- restaurants in san fran.) the rooms were adequate in size and very clean. we experienced no outside noise since our room did not face sutter street. we particularly enjoyed the complimentary wine in the lobby from --- pm. the hotel has an interesting array of art work all over and the lamp shades in the rooms are hand-painted. all in all a nifty little hotel with heart.',happy
id35235,' we had a convention-meeting rate based on my wife is employment. we live in the san francisco bay area. we were pleasantly surprised and would choose this property for a weekend getaway. room was contemporary generic with queen bed writing desk love seat and coffee table. large bathroom with closing door. good thermostat. better than properties in the area that are rehabilitated older properties. location is not union square but very close--but if you go walking at night alone be sure you are walking in the union square direction. stay on a high floor to minimize urban noise. prices for such things as room service are high but lots of local options very close by--starting with burger king and going up and up. if you get a decent price this is a very good play it safe choice. jeff',happy
id35236,' on arrival and during the stay all staff were welcoming and professional. the room (king alcove room) was very clean and well maintained during the stay. bed was very comfortable. we had a front facing room and although we could hear the highway noise it was faint and bearable. location was good with universal studios a short walk across the road. metro stop was also a short walk down the hill. one stop to hollywood blvd. bus --- in the other direction stops about a block short of warner bros. or $--.-- in a taxi door to door. lounge bar and restaurant had a nice quiet and claiming atmosphere just want you need after a long day sightseeing. good food available. our waiter sergio made a good experience a memorable one. only down side was $-.-- per day for in room internet although they do offer one hour free per day in the lobby. would definitely stay again and recommend it to others.',happy
id35237,' i stayed at this hotel for a business trip. i have traveled to this area numerous times and have stayed at this hotel but this is the first time i have written a review on this property. this hotel offers both convenience & comfort. it is conveniently located to the airport less than - minutes to the terminal on the hotel courtesy shuttle. what i enjoyed most about my visit was the absolutely heavenly bed. my mother lives in the city and i invited her to come over one night to spend the night with me...she raved about the comfort of the bed. we enjoyed the delicious breakfast buffet...which is quite a spread. i would highly recommend this property. the customer service is excellent. thanks for making my business trip to austin pleasant.',happy
id35238,' what more could you ask for? the alexander inn lived up to its description on its webpage. my room was clean and well-appointed the bathroom was in great conditon the staff was incredibly helpful and the little touches (such as business cards for my stay) were thoughtful. the breakfast buffet was simple but good--cold cereals yogurt fruit and a toaster for bagels and waffles. the wifi was strong in my room. i peeked into the computer center & gym--they are in the same room and both were small but more than adequate for the average visitor. the desk staff is on duty -- hours so i felt very safe coming in late at night. i loved the area which had great restaurants coffee spots and some fun shopping. all in all a great place to stay and i will definitely be back on my next trip to philly!',happy
id35239,' i booked - rooms for this past weekend & only had one request. please put them on the same floor. very simple & they did the complete opposite. every room was on a seperate floor & i really did not appreciate the lack of effort for one little thing. even if you are close to sold out you should try to honor requests as they come in whether it be over the phone or otherwise stated. if not please inform the guest why you couldnt meet the request. i work for another holiday inn & we do everything in our power to fill requests as people call us for any date we can. besides the tiny rooms everything else was fine. just wish staff could have acted like they cared about my request.',happy
id35240,' the hotel palomar exceeded our expectations. we arrived hot and tired from williamsburg at the end of a cross country fly-drive and were delighted to see the lovely spacious rooms. the staff were great. we didnt eat there but the bar downstairs was nice for a drink and a chat. the pool was very stylishly done. the hotel is well located for walking or short cab rides to the sites and it is just down the street from a metro stop. we will definetly go back next time we are in dc.',happy
id35241,' the good: a big cozy bed and a desk workspace which had enough room for me to set up my laptop and files. the fitness room was clean stocked with free green apples and water for post workout energy and had televisions on each piece of their well maintained cardio machines. the free wine hour with scrumptiously greasy pizza was also a nice perk when my hectic schedule allowed it. the eh: what i wasnt that big a fan of was the limited amount of tv channels (loved the variety of espn channels during college football saturday but i was disappointed with the lack of any mtv vh- hbo and showtime... i had to pay - to watch dexter on just missed tv). the pool looks like it does in the website pictures but it is in the shade and surrounded by buidlings with curious voyers. room service was quick but the food wasnt anything to write home about. the empanada place a block away is cheaper and better. the ugly: when i asked the concierge where the closest fed ex was she said not to worry because she would ship it for me. the next day i attempted to track the package only to find the number wasnt in the system. after a day of stalking fed ex for loosing the package i returned to the hotel where they told me it had been sitting in the corner of a security office and was never sent - even after i had called earlier that day to make sure that fed ex picked it up (which the concierge said they had that morning). so - if your company asks you if you have a hotel preference in the area the kimpton is a good one. enjoy the nice rooms fitness center and hour. if you have a dvr at home preset it to record your favorite shows. and please dont rely on them to handle any of your shipping needs.',happy
id35242,' this was a fairly typical economy level motel. it does have a swimming pool but we were just passing through and were unable to take advantage of the pool. there were a number of reviews of this motel that mentioned how helpful the person named fazli at the front desk was but our stay was during his days off. however matthew was quite helpful and friendly as well.',not_happy
id35243,' i stayed here for three nights and it was a great location to be. detroit gets a bad rap for being a crime-ridden and dangerous city but i found it to be very pleasant with the staff and everybody else at the ren cen a treat. the room was nice spacious and had an excellent view of the river and ambassador bridge. on a personal note the shower gel that they provide is amazing and couldnt find anything else like it! the only downside to this place is that they charge for in-room and lobby wireless internet... a great place though.',happy
id35244,' this hotel is in one of the prime areas of boston. it is walking distance to many great areas. the parking underneath was wonderful. i had a coupon that gave us free parking & free internet. the room was clean comfortable beds & pillows (i am fussy about these) and the re were plenty of nice towels. the flat screen tv was also a nice touch. the hotel is noisy - but by -- pm each night it was really quiet - even with the school groups there. i did take a tip & ask for a room on the -nd floor on the backside of the hotel & it was a good location. also good place for visitig our daughter at northeastern.',happy
id35245,' everything was made possible by daniel in the front desk. if it wasnt for him we would have had to wait - hours before we could check in because of a mix-up with our reservation. he went above and beyond to ensure quality service and i am thankful for that.',happy
id35246,' i took my - daughters and stayed here the location was fantastic. .we felt safe and had a blast in san antonio. the rooms were large comfortable clean and we were able to park in a parking garage with easy access to our room. the only complaint is they charge for the room safe and you have to ask for it to be removed as you check out. just wrong.',happy
id35247,' ive stayed at the capri twice. once in the fall of ---- and again in october ----. the first time i stayed i was pleasantly surprised. i checked in early at --noon and they had a room available. it was clean a new bed great sheets and a ---- is bathroom which was spotless! i was really impressed. so i booked again a year later. this time i found the two guys at the front desk to have absolutely no public experience whatsoever. they obviously hadnt showered in a couple of days. in fact their body odor was so bad that i had to step back from the front desk while they checked me in. additionally who checks in hotel guests wearing a stained wife beater under shirt? my room was on the third floor and newly painted in addition to new carpet. the lamps were questionable on era and the desk was very old and beat-up. the bathroom was immaculate in a ---- is green...it sparkled. being on the top floor i had the benefit of having rather high beamed ceilings which were newly varnished. the bed however wasnt new anymore. there were two indentations on the right and left side where people had worn it down. in fact it was so soft and worn i had to sleep directly in the middle...like on an axle in order to get any kind of level sleep. the internet was practically useless. i could play words with friends on my computer but even this took long periods of time to send the information. but forget about pulling up a website...no joke it never happened! i waited and waited but the websites would not come up in less than -- minutes. so on that way too weak of a signal. the price was fair at around $--- for off season. but after the slow internet and poor front desk staff (who i suspect are also the owners) i began to think about trying out the newly renovated hotel down the street. still im not totally ready to give up on the capri just yet.',not_happy
id35248,' i was back to ohio for an alumni weekend and i reserved the red roof inn from an online search going mostly by price and amenities. the room was only $-- plus tax per night for friday and saturday night. i got a shock when i reached the motel and discovered that i didnt have a microwave and refrigerator. id misread the material online - those items were available with the right (more expensive) rooms. that meant i couldnt store my food in the refrigerator or cook oatmeal for breakfast but i got by. i borrowed an iron from the front desk (didnt ask for an ironing board and it wasnt offered but might have been if id asked). there was no hairdryer and that hurt. my hair looks much better if i can blowdry it and i gave a ---minute talk at saturday morning and spent the day with friends. the lack of hairdryer probably hurt the most. in the future ill phone motels if im not sure about amenities. on my job i stay at a lot of best westerns and marriotts so im not used to needing to ask. if i had been staying for several days id have wanted a different motel for microwave and fridge and dryer but for the two days it was still a bargain. the motel is easy to get to off the interstate a slight bit harder to get back to the interstate',happy
id35249,' i stayed here with my son who had soccer games in town. we made a reservation for a guest room and were pleased to find it was a suite. the sitting area alone was -- x -- outfitted with a big l-shaped couch that folded out to a queen bed a big ottoman business desk wet bar and dresser. it was separated from the sleeping area by an attractive partial wall-room divider. the decor was modern but warm not stark and the room was immaculate. everything--hallways elevators carpets--were spotless. the beds and pillow were comfy and the air conditioner magically kept the room at the perfect temp noiselessly. there were marble countertops a full length mirror. in-room wi-fi was painless to log onto didnt need a passcode. a swiveling -- flat screen tv allowed us to watch from just about anywhere in the room. there was plenty of parking and a security guard was walking around the grounds at night. late check-in was no problem as the desk is staffed -- hours. the check-in desk is continuous with the cocktail bar which i thought was a little unusual. all the staff were courteous and friendly regardless of the time of day. continental breakfast was standard fare of oatmeal cereal muffins toast bagels and fruit stepped up a notch with nice plates and starbucks coffee. an added nice service was a computer screen in the breakfast area where you could swipe your key card and order a hot entree (like a breakfast burrito) and have it charged to your room. the downsides: our room faced the freeway so there was ongoing traffic noise not enough to keep us awake but if you are a light sleeper you may want to request a room on the other side. the bathroom light-fan was loud and the shower squealed also the sink was outside of the shower area so it was hard to use it and not wake your hotel-mate. our key cards didnt work well at the back door so we had to swipe and swipe several times before it would let us in. not enough to prevent us from coming back though. it is a short drive to restaurants fast food and stores and easy to find just off the freeway. after one night we were offered a special price at another hotel where the rest of the team was staying--we said no --we were just so comfortable where we were! so comfortable and an outstanding value.',happy
id35250,' i know where im staying the next time im in austin. hotel has a unique exterior that only leads to an exceptional interior. upon entering the lobby the dark woodwork shines in the light. the place certainly has character and you can tell the hotel has been around for many years but everything is in great condition. the staff was welcoming and friendly regardless of whether it was the front desk or house cleaning. everyone was smiling and asking if they could help in anyway. i stayed in the senate room which didnt have much of a view but loved the room. the bed was very comfortable and i want to find out where they buy their sheets. the radio was on a low level and was set to classical music. not typically my style but it was very calming that i kept it on the whole weekend. room also had a nice sitting area with a nice couch and chairs. free wi-fi in the rooms was also a nice touch. excellent location on -th street right in the heart of everything. plenty of bars-restaurants within walking distance. while i didnt eat in the hotel restaurant i did enjoy the bar which had plenty of seating to wind down during the evening. while this property might be slightly more than other hotels the minimal price difference is worth it considering the quality of the property and service of the staff.',happy
id35251,' we stayed at the andaz on -th avenue for - nights as part of our honeymoon. the hotel is in a great location in midtown on -th avenue and is only a couple of blocks from times square. the hotel is directly opposite the ny public library - which is an amazing building. we had a splash suite on the -th floor with separate bathroom showroom living room and bedroom. the rooms were ultra-modern and very clean. i guess some people might find it a little cold but the roll-top bath and shower room were amazing. our room also had a huge hd tv and another flat panel screen in the bedroom. the bed and sofa were very confortable and the free soft drinks water and crisps were good. perhaps the hotel is better suited to couples and business rather than families but the location is very central. our room had a view of the library and fifth avenue and the only down side is that the road is a little noisy - but it didnt really keep us up. from the subway across the street you can get the number - subway to either times square or grand central and from there you can get the subway practically anywhere. these two stations are also only - blocks away either side so easily walkable. the empire state building is a few blocks down fifth avenue and the rockefeller is about - blocks up -th avenue.',happy
id35252,' i just came back from a memorial day weekend stay at the hyatt regency embarcadero. though i liked the city my stay at the hyatt was a major disappointment. starting with my check in i was asked by the receptionist if for $--.-- extra if i wanted a room with a bay view i said sure. she gave me my card key and went about her business. i asked her for directions to my room and all she did was point in the direction of the elevators. once i got to my room i saw out the window and saw not the bay but a building across the street. but if i went to the window and looked to the far left i was able to see a little view of the bay so for $--.-- extra this was my bay view. the room itself was very “spartan” a bed a tv and desk and two chairs. on closer inspections there were spots on the bathroom wall the curtains on the windows the bedroom sheets there were also spots on the and dings on the table and furniture. there was no mini bar no coffee machine or even bottle water. some how i never associated a room in any hyatt being described as spartan. the employees there were also no very helpful when i went to their business center to use a computer i inquired first how to get there and was told at the reception desk “-nd floor” when i asked where on the second floor the receptionist rolled their eyes and gave me a :what are you a dope look”. then when i found it and wanted to know how to pay for it’s use i asked the person working in the business center they also rolled their eyes and just pointed to the side of the monitor where you can slide your credit card. after that i did not bother to ask any employee anything. also during my stay there not once did the doorman or any employee bother to say “hello” “good morning or good evening”. the only plus was the hotel is centrally located near many sights restaurants and shopping so the hotel has that going for it. last november i stayed at hyatt in ho chi min city in vietnam and was absolutely blown away by there service and attention to the smallest detail. thinking i would experience something similar here at this hyatt i was gravely disappointed. to sum up you can avoid this hyatt small dingy rooms rude employees bad service. would not recommend this hotel to anyone.',not_happy
id35253,' ive stayed in a lot of hotels in dc but never the hotel palomar. i found out about the hotel because my friends booked a block of rooms for their wedding. everyone from the doormen to thefront desk staff was pleasant and attentive. the rooms were clean and very comfortable. the wine hour was a very nice touch. all and all i wasnt sure about the place before i got their but would definitely stay there on my next visit.',happy
id35254,' the adolphus is most definitely an old school hotel that earns its reputation with fine service and an elegant atmosphere. the public areas of the hotel are reminiscent of an english estate the rooms are very nice and well decorated but beginning to show a bit of age - nothing major - just an observation. the staff is knowledgeable friendly and efficient. if you prefer a classic old school luxury hotel over the trendy flashy type youll be very at the adolphus. p.s. the free internet is a nice feature as so many hotels charge an arm and a leg for access.',happy
id35255,' this hotel is conveniently located next door to seaport village and across the street from the gaslamp district. location location location. we got a great room rate from priceline at $--.-- - awesome. we were on the --st floor - pool-oceanview. we had a king bed which was nice and comfy. we were missing a remote for the t.v. - i placed a call to the front desk and within -- mins. we had a remote. check-in-check-out was easy. the staff was great. no complaints (which is good). i would not hesitate to recommend this hotel.',happy
id35256,' we stayed at the hampton inn because they have a park stay and fly program. the price was terrific as was the room. the breakfast was early enough and good. the room was big quiet and very comfortable. we would definitely stay here again.',happy
id35257,' i would never recommend this hotel to anyone. the room was ridiculously small with two double beds. it would have been small with one double bed! for the cost of the room and the set up it was unconscionable that they would offer it. we had to put our suitcases on the floor since there was not a closet or even a dresser. there was a wardrobe made of pressboard that was literally falling apart. one of the doors was hanging off and it looked like it might collapse if we put any clothing in it. then we had to keep picking up our suitcases to move around since there was so little actual floor space. dont be fooled by their internet photos. we were! i have never written a review and i have stayed in many different types of hotels both good and bad. the fact that i have written one should tell you how bad this place was. stay clear!!',not_happy
id35258,' room was upgraded when we checked in. hotel was excellent.',happy
id35259,' i got so sick after arriving in this hotel i had no clue what was going on. i had been in reno four days and then drove -- hours to san francisco. after getting to the hotel we got something to eat then went back to get some rest. the next morning i had to go to walgreen around the corner because i was so sick. i was dizzy headaches stuffy nose coughing like my throat was swelling. we had bought the hop on hop off tour of the city and a tour of alcatraz. while i was out i got better but still couldnt shake the strange feelings i had plus the dizziness. i went to bed early and when i woke the next morning i saw the mold on the ceiling. fortunately we were checking out so after loading the car we got something to eat and i noticed the black mold on the ceiling in the restaurant. i told the manager joe he apologized and told me he would contact housekeeping then have someone call me. i never got a call. then i wrote to holiday inn and told them about what happened they assured me they would forward my email to the general manager and have someone contact me. they never called. after spending as much money as we did on the two night stay and just about having to cancel the tours we purchase because i was so illi i would have thought that they would at least called me. after i left the hotel i continued onto san diego for the next -- days i did not have any problems after the first couple of days after i left the moldy hotel!',not_happy
id35260,' staff was friendly and location was pretty good. sleep number bed was absolutely awful! on a saturday night - of their - elevators did not work and you couldnt take the stairs (being on the --th floor i didnt really want to take the stairs but i could have gotten to my room much sooner). no ice machine on my floor and waiting for the elevator was not worth the hassle. stairs are basically for emergency exit only as the stairwell door will lock behind you. i was told id have a king size bed but only had a queen. other accommadations were adequate. nothing to write home about. walls very thin. heard everything the neighbors were saying and doing at -am. hot water very sporadic.',not_happy
id35261,' highs: * great staff * very clean * excellent dining lows: * it is kind of off-the-beaten path. nothing nearby that you could walk to for food. i asked an employee and he warned me not to. * housekeeping was hit-and-miss * i returned after working an event at the state fair in --- degree heat...and they dont have a pool.',happy
id35262,' the hotel is in a good location macy;s penn station madison squire garden empire state building etc are nearby. the hotel rooms are good but the service is below average. the hotel has changed from one chain to another chain; but the service remains the same.',not_happy
id35263,' from the moment i pulled into the valet i felt our two-day stay at the conrad was going to be nothing short of excellent - and it was!!! from the luxurious yet comfy lobby to the caring staff at the front desk you are well taken care and it truly shows. the elevators were quiet and smooth our room was spacious with a comfortable bed with an assortment of pillows and the bathroom was absolutely beautiful. i travel - months out of the year and have seen a variety of hotel amenities - conrad is amenities are some of the best! the outside terrace is fun for cocktails and appetizers. service in every area is tops - and the location is the best. we walked to a great italian restaurant - blocks away - and you cant beat taking the elevator to the mall!! convenience all the way! we will be back :)',happy
id35264,' my wife and i found this to be a great value-for-money-hotel. the staff were very good and so helpful - especially at reception. the location is a short distance to times square but just far enough from the crowds. close to rockefeller central park and subway stations. for us as tourists to new york it was wonderful base and made the trip really special. also having a fridge and microwave was just so useful for drinks and snacks',happy
id35265,' this hotel is great beginning with check in. staff is very accommodating & strives to make your stay as pleasant as possible. the rooms are spacious & comfortable. location is perfect for sightseeing & just wandering around the city.',happy
id35266,' recently stayed at the sofitel on a trip to see some tennis! we were upgraded to a beautiful room on the --th floor with incredible views. unfortunately we had some noise issues our first night and when we inquired about moving rooms we were told it would not be a problem to pack our things and when we came back in the afternoon we would be moved. when we came back we were checked into a one-bedroom suite just down the hall. everyone from the hotel we came in contact with was just fantastic. thank you for a great stay!',happy
id35267,' love the entrance public areas and the warm bar. sunday brunch was good. rooms somewhat down in the dumps but clean. staff friendly and willing to help. elevators arrived quickly - little waiting doorman made some helpful recommendations that were appreciated. the location was ideal for the activities we had planned.',not_happy
id35268,' the location is excellent. the building itself is excellent. the view was excellent. however the hotel seems to be short on staff. calling the hotel on a saturday evening the phone rang for an entire minute without every being picked up. this happened twice. when we checked in the single desk clerk was busy so the bell-person checked us in even taking and validating the credit card. there was supposed to be a bill under our door on the morning we departed - but we never got one. because the room was booked from expedia we were not given a receipt when we checked out. never saw a concierge at the desk. one of the two windows in the room opened it was nice to be able to get fresh air. i dont know however which window was not doing what it was supposed to.',not_happy
id35269,' be aware you pay almost double for a room (when compared to the less fancy hotels in the neighborhood) because of the interior design. personally i don’t think it is worth it. the turnover of the guests is so fast that they can not keep up with it in terms of staff friendliness and cleanliness of the rooms. the walls are paper thin if someone is speaking in the next room or on the hallway you can clearly hear basically every word. there is only one pc in the lobby from which you can print something…if you want to use it you can not even sit down you have to stand next to the staff where people are checking in. otherwise the hotel is ok but there are much cheaper and better managed hotels around times square.',not_happy
id35270,' this la quinta is north of san diego and la jolla but was the perfect spot for my family. we were going to places in san diego and legoland and this put us in the middle. the rooms were clean and the complimentary breakfast is always a nice touch. the pool was the perfect temp on a hot summer day.',not_happy
id35271,' stayed at this hotel many times when in indianapolis on business. rooms are very well appointed staff are friendly and very helpful left luggage facility excellent and free courtesy bus to two major businesses in the area. always a pleasure to stay here.',happy
id35272,' just went to ny for thanksgiving and stayed at the grand union two nights. we had internet in our rooms!!!! which were clean and spacious nice towels and sheets. the best french restaurant across the street and many more around. a short walk to the empire state building and many more tourist locations not a luxury hotel but the price was right. well be back!!!',happy
id35273,' we stayed here two times in one week on the either end of a trip to hawaii. it was close to lax cheap reasonable rooms and easy for our purposes. the hotel is vast you can end up hundreds of feet from an elevator the porters were either overwhelmed or bored and not interested in helping... until we loaded our luggage and pushed it to the checkin counter... then they wanted to take it to our rooms for the tip. nice. oh there are two decent restaurants and a sports bar. the decent restaurants close at --pm (even on friday night we found out)... and yes at --:-- they told us we were out of luck. after a long day and it being halloween to boot we wanted a decent meal but we were not up to leaving the hotel. the sports bar fed us... but it was filling with drunken boisterous loud people... to be fair they belong in a sports bar and it was not a pleasant meal or even really a good one. hard to believe that a huge hotel next to a vast airport cant attract enough people to keep the other restaurants open past --pm... especially on the weekend.',not_happy
id35274,' i stayed there last october for a week-long meeting. it was expensive (--- $ with no breakfast) but because i like to go to my room during meeting breaks i decided to stay there. my room was on the --th floor of the tower wing: it was large nice and clean with good views. the bed was very comfortable the bathroom met my standards everything worked. service was good. nothing to complain about but nothing to rave about either. i did appreciate the fact that there were many elevators and they were fast. i did not eat at any of the restaurants. other meeting participants stayed in cheaper hotels nearby and told me their room was perfectly adequate also so i am not sure why this hotel was so expensive. there was not even free internet in the rooms.',happy
id35275,' we recently stayed at the marcel hotel for - week from ---- june. what a find!. we did a lot of searching on the internet to get just the right hotel for us and finally decided to take a gamble with the marcel. we were apprehensive at first as with all hotels on trip advisor there are always negative reviews as well as positive. we were thrilled with our choice. the location is great - in murray hill in midtown manhattan a relatively quiet area for ny (hotel is on the corner of -rd avenue and e --th st). we had booked a deluxe room and based on other travellers comments we had asked for a corner room which we got on the -th floor (the hotel is only -- floors). it was ample big enough for us and had - large windows looking out to the empire state building which was nearby. the bathroom was fine and cleanliness was excellent. check in staff were friendly as were the doormen. we did not notice any traffic noise from the -th floor. however the next door room had their music blaring loudly until -am but the staff dealt with that once we complained. there is an attractive lounge on the --th floor (with great views of the esb) with free internet access and a great coffee machine (available from --am) where we had the best cafe au laits in ny! the lounge led to a rooftop deck which had just been developed with attractive shrubs in planters and loungers to relax on after a hard day is trudging around ny sights. -rd avenue has great restaurants and we particularly enjoyed bamiyan (afghani) and the vertigo bar. pick a bagel a block away satisfied out breakfast pangs. what a great moderately priced hotel and what a great city. cant wait to go back.',happy
id35276,' the holiday inn north select pyramids is a “good enough for what it’s for” kind of a place. with the extra special water park amenity it’s a good getaway for families with young children and maybe good for teens but the novelty wears off quickly for them. this is a solid holiday inn property. it delivers the quality one would expect for a hi: nice rooms and amenities but no extra special levels of service hospitality amenities or décor. there are four and five stories depending where in the property you stay and the hotel rooms are arranged in a horseshoe pattern around the original holidome pool area. there are exterior rooms and interior rooms facing the pool. as far as i could tell the interior rooms are larger and have two double beds. “larger” is a relative term. it was cozy for our family of two adults and two teenagers. the exterior rooms are smaller and only have room for a single king bed as well as a reclining easy chair and a desk. (there are a handful of outside corner rooms that are appear to be the biggest. i don’t know what kinds of beds are in these.) clothing storage includes dressers and a small alcove for bathrooms were clean with white tile floors hair dryers with integrated night light and coffee makers. the bath towels were thick and absorbent. the mattresses were fair but one in our room seemed to be coming to the end of its serviceable life. the four rooms i saw had wired internet access which is free. ethernet cables are available from the front desk. wireless access is available in the lobby and the holidome. we stayed at this hotel for five days during the easter break period. as you could guess there were lots of kids. lots of kids. children in bathing suits were all over the grounds despite the early spring weather: in the lobby in the halls and of course around the pool and water park. appropriate to the season there was lots of running in the hall easily heard in our room slamming doors and lots of loud talking the hall from both kids and parents. the ruckus quiets down quickly once the water park closes which is -- pm most days and -- pm friday and saturday. the holidome is a largish atrium and offers an indoor pool as you would expect but also offers apparently a staffed kids’ program with crafts. inquire with the hotel for more details. there are also pool tables one foosball table one ping pong table available for use with a fee. family-friendly food is immediately available in the holidome including local chain noble roman’s pizza. you can eat your pizza ice cream and soda in front of a wide screen tv. (the interior rooms facing the pool are probably noisy when the pool is busy. the exception may be the ones way off in the corners like we had. while our view was obstructed and the light was dim it was also much quieter. you have been warned.) and now to the main attraction caribbean cove the indoor water park. it’s impressive with three slides accessed from one interior platform. kids climb stairs up three or four stories and choose one of three slides. one is large enough for innertubes (provided) – the other two slides are completely enclosed until you exit down below. there are three other pool areas with imaginative large interactive water spouts and fountains. the release i signed pledged me or another adult to supervise my children at all times but several attentive lifeguards also staff the water park. breaks are enforced every two hours. there is a third floor observation deck from which parents relatives and others can see the park without paying for admission. there are a snack bar a souvenir stand and a games arcade on that same observation deck. there’s also a souvenir stand on the first floor. we paid $--- plus taxes for our daily caribbean cove package. that included the room and five wrist bands granting us admission to the park. the write bands will grant you admission on the day you check in and also the next day up until - pm. note however that check-out is -- am. there are dressing rooms in caribbean cove but i don’t know how extensive they are. was it worth it? our younger more innocent cousins would have played until they dropped. i think they played for a couple of hours on each of three days and played until they were exhausted. my older kids (-- and a worldly --) however had had plenty after two days at about two hours each day. one can book part of a stay with the package and the rest of a stay without the package as we did. we did have to do some silliness about checking out and checking back in when our rate changed. finding food is not a problem at this hotel. besides the poolside options there are three other restaurants at different price levels in the hotel. within walking distance are a popular texas roadhouse and a ruby tuesday. across the busy expressway are a chinese restaurant (pretty good by indy standards) and bob evans and cracker barrel restaurants. and a half mile away are more fast food places. if you like to eat large there’s a costco within that same half mile. there are self-serve laundry facilities in the hotel. this consists of two stacked washer-dryer combos in an alcove off the second floor hallway. the washers are front-loading. while clean and effective folding is a problem because there is no table or counter on which put your clean clothes. as a place to stay sleep and eat there are better quieter and less expensive options in the north west and north east areas of indianapolis. however under the right situation a trip to the holiday inn caribbean cove might be just the ticket for a very memorable family weekend getaway. review date ---------',not_happy
id35277,' stayed - nights as part of a family holiday. got a great deal on the room using my reward points so didnt have to pay the full room rate which was expensive for this hotel. our experience was positive got a room on the priority club floor as we are members. the room was nice fairly spacious and very clean free wifi too was very welcome. used the gym whilst there which was small but adequate. we didnt use any other facilities whilst there so i cant comment on them although the restaurant looked pleasant enough. overall a nice stay in a fantastic location.',happy
id35278,' lovely rooms and excellent service. loved the bliss beauty products and the buda statue that glowed a cool pink. it is a good location and has a hip bar. i definitely would return.',happy
id35279,' ill say we were disappointed not because the hotel was bad but because from reading the reviews we thought it was going to be the best hotel of our trip and it wasnt. we expected the friendliest staff in a charming little hotel with lovely food. but to us it just seemed like another decent hotel. staff were helpful enough but nothing exceptional. breakfast was far from being the best. and the hotel does look like it needs updating especially the carpets which are worn out indeed. however the room we were in was quiet (not paper thin walls at all) and clean which is the main thing. the duck was a nice touch but we also had one from the hotel we stayed in the night before so werent impressed by that either. but to be honest that is not what i go to hotels for as long as the staff is decent and the room is clean it is good enough. also i would stay there again simply because of the fact that for the price the location cannot be beaten. we felt safe even late at night and we were right by the shops. ps: there is no air-conditioning indeed but being san francisco you dont really need it and the hotel is not trying to hide it as it says so on their website. we stayed in mid-june and the lack of air-con did not bother us at all...',happy
id35280,' we went into the motel at --:--am thinking we may be able to get our room early....since there was only around - cars in the parking lot and our son had to use the restroom badly. the guy at the front desk said no we couldnt than we asked if we could use his bathroom and he again said no. we said okay well come back. i said theres no rats here is there (id read there was in the reviews) and he said yes we are in la. what? are you kidding. the room was okay....comforter was stained...garbage under the bed! as for breakfast it was corn flakes or a donut. hubby is diabetic so he didnt get to eat. would not stay again but if you dont care about non-friendly service and garbage under the bed than this is the place for you.',not_happy
id35281,' the reviews on here are spot on. we stayed here because of the great location the good reviews but mostly the excellent price. the hotel is in a great location busy but safe and all new york is attractions close by. we had a nice spacious room bathroom with bath which was an added bonus. i was worried about being kept awake with the hustle & bustle of nyc but never heard noise traffic etc. the room was above an alley way away from the street noise which was perfect really...id rather a good nights sleep. breakfast was great nice to see the hotel include it in the price. staff extremely helpful. would highly recommend hotel stanford. ....and i actually enjoyed the old elevator (operated by handle - we had to use it because the main elevator was broken). i wish i had the courage to operate it myself but the main elevator was up & running the next day. nice to see the building maintain it is old features.',not_happy
id35282,' the hotel owners apparently tried to save in every possible way. the room is very small and the design is really weird. the hotel doesnt provide even the duvet and instead you get the blanket stuck between two bed sheets. also imagine that there is a transparent wall between the bathroom and living area. our room was dusty and the bath was covered with someone is hairs. the service is the worst. since this hotel has a good location these guys get enough traffic. they do not care about your complaints and requests. we stayed in this place - days. as soon as we got there we saw that our bath tub was broken. the water was not draining. although we asked to repair the tub none put any attention on our request. we asked several times...- days - nothing was done. the room service is crazy. they hardly knock...if you are sleeping they keep on coming back every half an hour. unfortunately the hotel doesnt provide dont disturb tags. i strongly suggest you to make one.',not_happy
id35283,' i recently stayed at this hotel for a conference my company was having in nov. im unsure if ill stay with them again. checkin was easy and hasslefree the bellhop was very nice. i was a little dissapointed that there was no sort of continental breakfast. there is a cafe open for breakfast but we didnt have time for a sit down meal. my two biggest complaints are -) i was there for a week and on at least - days when i returned to the room there were dirty towels still on the bed or in the bathroom. i can understand somethings being overlooked but this was quite obvious. -) after i checked out i realized i forgot my phone charger. i called the hotel from the airport and asked if the housekeeper could put it at the front desk and a colleauge of mine would pick it up. i told her exactly were is was and i had only been out of the room for about an hour so i didnt think housekeeping had even made it there yet. she said shed take care of it. later my colleauge told me that they hadnt found the charger.(and i know i dont have it!) i find this strange like i said id only been gone about an hour. these complaints may sound petty but as someone who has spent many hours working in a busy hotel they werent unreasonable. better luck next time marriott!',not_happy
id35284,' hotel in good location close to union square. very quiet although hotel busy staff were great especially stephan. take a few extra layers to wear as temperatures quite cool. fantastic city able to sightsee very easily using your bus trolley and walking. visit to alcatraz was highlight however need to book well in advance. look forward to visiting san francisco again one day.',happy
id35285,' this is a great hotel. in the heart of time square close to subway and central to all the sites. we enjoyed the complimentary breakfast and wine and nibbles in the evening. the only downer was the not so good airconditioning which is to be upgraded. the room was clean with a great bed and hot shower. no noise from times square once inside the hotel. the staff where lovely and gave great directions. it is an ideal place to stay in new york city.',happy
id35286,' paulette hill started our trip to a super start. her outstanding customer service provided us a smooth check in. her recommendations provided us a great overview of your area. we are from southern ca! tierra was also instrumental in providing a great experience in the club lounge so comfortable. food was perfect too! we introduced ourselves to the manager matt holland & he too was very receptive to us! indianapolis exceeded our expectations & we look forward coming back soon to this hotel.',happy
id35287,' i stay at many hotels in new york. i like the affinia a lot especially because the location is near my clients. rooms are a bit dated and one of the elevators was down for a while while i was there. but otherwise no complaints.',happy
id35288,' ive been staying here since ---- - if it is available it is where i stay in nyc. great location great rooms (deluxe rooms panoramic view and minisuite are all comfortable - standard rooms are tiny). this visit is the first time i havent been completely thrilled with the bed. instead of the feather-down pillows ive gotten in the past this time the bed pillows were filled with some sort of lumpy polyfill. i ended up using one of the decorator pillows to sleep. also for the first time noise from within the hotel was out of control. i didnt have any issues with street noise even though i had two windows facing broadway. people yelling in the hall though?',happy
id35289,' my wife had an early plane the next morning so we decided to spend the neight before in philly. i decided to try priceline and booked this place for a net price of $--.--. the location all right but we missed having a breakfast available. the showerhead was very strange. my wife is short though not overly so. she could not reach the head to adjust it. when i reached in to help her i found that is really couldnt adjust very much. not really satisfactory. the room was ok.',not_happy
id35290,' i have been reading reviews of this hotel and can not believe some of the çomplaints about this hotel. okay granted this hotel is not --star but for that you would have to pay $---- per night in nyc. we stayed in this hotel in february ---- our very first visit to nyc and in fact first place we stayed in the usa. we then came back to nyc in feb -- and made the mistake of staying at the salisbury after reading the reviews on tripadvisor. all i can say is we regretted not coming back to the wellington and in fact have just booked to stay at the wellington in jan -- with a group of -. the staff at the wellington are fantastic the lobby has a romantic feel to it like staying at really stylish hotel in the ---- is. the rooms are dated but they are clean the location is second to none the maps of nyc in the lobby are the best i have found all the staff were fantastic. if you dont expect --star then you wont be dissapointed. i would recommend staying at this hotel so much so that we have booked for - nights in jan --. you will not regret the location of this hotel!',happy
id35291,' the hyatt regency on wacker drive is steps away from michigan avenue. it is central to many things including navy pier a short taxi or longer walk (doable) to millenium park and the art institute. i stayed in the west tower and it is more than comfortable. i have stayed there multiple times for conferences and most recently in november ----. they have the baggage system down pat easy access to cabs a pub coffee in the lobby and more....',happy
id35292,' upon arriving at the grand hyatt i was impressed by their courteous staff after a long walk from --nd street and --th avenue. our room was a little tight with - people but who wouldnt be cramped with - adults? the contemporary decor was pleasing and our window even opened to let in some fresh air...a rarity anymore. the temperature controls never did work right. the bathroom was small but the shower pressure was good and we always had hot water. the hotel is really attached to grand central terminal so catching the subway was really convenient. we were part of a group tour and everything was handled very well. i would definitely go back!',happy
id35293,' i loved this hotel. it was my first trip to chicago so i didnt know what to expect. upon walking in i was amazed by the lobby. it was large and ornate. there was a dj spinning since it was a friday night. the place was happening and definitely my speed. the restaurant is to the left which is a good dark meeting spot with friends before going out and hitting the town. there is a bar to the right. i was greeted to my room with a little bamboo plant in a vase a bottle of wine and cheese-crackers. nice touch. it was a welcome gift from a friend. the rooms were rather nice. of course what you expect from a w. stylish and modern nice bathroom freebies. they were on the smaller side but not too small. we had a double. the bathrooms were rather nice. there wasnt a view. there was no pool. but it did have a fitness room with treamills having their own private tv is. the hotel is in the center of it all. close enough to michigan and shops. short cab ride to halstead the clubs and other bars. it was full of energy. it was trendy and happening defintely for the ----- crowd. but if you want a quiet hotel and peace and relaxation i wouldnt stay here. it is full of energy music it is full of life.',happy
id35294,' this is a lovely brand new hampton. close to the airport and a nice property. i was disappointed by the staff though. i usually get super friendly folks when i stay at hamptons but the majority of the help here were just unfriendly and a tad rude. other than that awesome place.',happy
id35295,' three nights in the westgate formed the perfect base for a mini-weekend break in san diego. we chose the hotel for its central location that was within easy walking distance of the main attractions and we werent disappointed - its a -- min walk to petco park -- minutes to the maritime museum and ferries - minutes to -th and -th avenues and all their attractions and only - mins from dalton plaza. we even walked back from balboa park (a -- minute descent down -th avenue) and a pleasant amble home. it really is perfectly placed for a great downtown experience. the hotel is themed on a victorian ballroom with chintz and chandeliers aplenty and an old fashioned barber is shop in the basement. we had a suite style room with plenty of space which though slightly dated in appearance was immaculate with no flaws at all. service was very veyr good and really helpful - a good well run professional team. we only sampled one breakfast which contrary to most business hotels was not a standardized buffet - a most refreshing change though the price was anything but - $- for coffee? but the food was excellent and freshly prepared and we it enjoyed it mightily despite the sticker shock! the only real sting in the tail is the much-commented upon $-- daily surcharge for spa water conference centre etc - even fully forewarned on this i still just dont get it...either charge it all-in on the reservation or make it apply on as-used basis...why continue to press on with weird approach to customer relations when it elicits so-much comment? overall though a great and nicely classy downtown place to stay and if they dumped or included the surcharge it would be excellent.',happy
id35296,' cant complain much about this place. as others have stated the rooms are spartan but incredibly clean. i detest even mildly dirty washrooms but my washroom exceeded expectations and was spotless. i connected to their wireless internet without problems and was even streaming movies from netflix without difficulty. amazing location with everything you could want to do either a short walk away or a short walk away to transit. i didnt spend much time in my room as i was at a conference or socializing. solid hostel-style room great service at the front desk and inexpensive - what more could you ask for?',happy
id35297,' wonderful staff. great pet friendly hotel with no additional charge for pets. no exercise area near by. do not take pet to union square. good park one block away through the gates to the china town. if you are bringing your pet make sure to take advantage of the dog pillows that are provided. our dogs loved these pillows. the staff was fantastic especially the door staff. excellent with directions and recommendations. wine tasting in the afternoon is fun.',happy
id35298,' this really was a joy. the rooms are very good quality. spotless in every way and the staff do a job of cleaning them. the bar is - unlike most american hotels - very good with a decent atmosphere and a very decent barman. the staff generally are fine and leave you alone. don shulas steakhouse looked interesting but was very expensive so we stayed clear of that. the location is pretty good actually although the walk to the underground can be a struggle on the way back. but overall this is worth it; a nice relaxing stay was had by all!',happy
id35299,' we have stayed at watertown several times over the last few years and had been pleased but on our last stay experienced the stench of men is cologne which suggests - well it screams that the bedspread had not been laundered after the last guests stay. we were frankly grossed out. also the rooms are looking a little tired - curtains faded and paint marred. a shame for this was a great place to stay in the past.',not_happy
id35300,' this had to be one of the best and most pleasurable stays at a hotel. from the minute we pulled up at the front of the hotel and were greeted by the bellman.....until the time we checked out. everyone is so friendly and very knowledgeable of the area. we loved the room and all the amenities breakfast wine and cheese!!!! we enjoyed a few drinks on the rooftop bar as well. all in all it was a great stay and we will definitely be back again soon.',happy
id35301,' stayed here during december ---- for some holiday shopping and sightseeing. perfect location adjacent to bryant park which is now a picturesque ice skating rink and artists fair with yummy hot chocolate and treats. one block off fifth avenue which is ideal for window shopping but beware of the holiday crowds. of course also adjacent to ny public library and a nice leisurely walk to broadway. this was helpful because we could not get a cab after the show so we just walked back to the marriott. breakfast buffet is plentiful fresh and nice selection. not sure of the cost because we had free vouchers. our room faced --th street and the noise was not that bad. all staff is very accommodating. their recommendation of pizza joint down the street was exactly what we wanted. rooms are newly renovated and clean. nice bath and body works toiletries. this is not your hip see and be seen hotel but rather a decent choice for shopping sightseeing and dining in the heart of manhattan.',happy
id35302,' my husband and i stayed at the biltmore last week for a night so we could visit with family who live downtown los angeles. the location was excellent because we could walk to many restaurants. we felt safe walking around the area because it was very busy. the lobby of the hotel is very attractive. the hotel room itself was a bit strangely decorated- it was comfortable but seemed to be missing a piece of furniture such as a couch. there was a lot of empty space. we got breakfast included with our room (perhaps an aarp benefit?) so i think it was a value overall for the money.',not_happy
id35303,' we stayed at the handlery for - nights and it was a fab hotel and good value for money - clean polite staff and a very tasty breakfast. it is convenient to everything you need with union square just around the corner and easy access to the cable car down to fisherman is wharf. the room was clean the bed was comfy and thr breakfast was really tasty. we had a city view and yes it was noisy at night but that is what the city is like and we had no trouble sleeping at ali. i would recommend this hotel it isgood value for money and a great play to stay and enjoy the sights of san francisco.',happy
id35304,' we stayed here a night before a cruise as we wanted to check out hollywood boulevard and surrounding areas. we checked in and were allocated a room on the second floor and upon entering the room the smell hit us! it was terrible like a musty damp smell with disinfectant mixed in. we coul hardly breathe it was so thick. we requested another room and this was no a problem. we were allocated a room on the ground floor. now this room didnt smell but the noise from upstairs was out of this world. we could hear the people in the room above walking aroud and the creaking was that bad we actually wondered if we were safe laying under the ceiling. the whole hotel had a very unclean feel about it like you didnt want to touch anything doorknobs stair rails eeeew. if you want to be close to hollywood bvd on a budget then this place is ok for one night. but saying that we payed $--- for our room (fri night) and you can get a really nice hotel at lax (-- mins away) for a lot less. if you have a hire car i woud stay at lax. we did this and had easy acess to santa monica and venice beach and stayed at the sheraton gateway for --.--- lovely hotel with everything you need.',not_happy
id35305,' this hotel is perfectly located near lax and marina del rey; in -- mins you will be in hollywood - beverly hills and -- mins to downtown. -- mins to santa monica. clean but a few rooms were noisy. disappointing the breakfast poor and in the hotel lobby. -- usd valet service overnight included.',not_happy
id35306,' stayed ---------------. room was booked through hotwire for $--- night (a steal over nye but i will return to this topic later). we arrived at -:-- am for a -:-- pm check-in and were provided a made-up room without much trouble which was great. the room itself (tower courtyard view) was nice enough but nothing special - roughly on par with marriot hilton and hyatt in town. decent size with - double beds (very comfortable) as requested small table with - wooden chairs and - stuffed chairs. the room was as clean as would be expected in a good hotel - no complaints. all employees were courteous (e.g. removing a single erroneous mini-bar charge without any debate providing addtional towels quickly). lobby is very nice as is the view from the tower elavators. there was a lack of a decent bar but at the prices anyone but the very affluent are well advised to drink elsewhere. not a complaint just an observation. expensive hotel usually equals expensive amenities. if you book this hotel through hotwire however beware. i specified - people in the room and the room i was initially assigned was a single main building room. an upgrade to a room with - beds was $---night. i do not blame the hotel for this. they showed me a fact sheet describing their fee structure and the small main building rooms the majority of which have only one bed are priced lower than all tower rooms. overall though nice place no complaints.',happy
id35307,' never have i had to pay $---day to park in front of my motel room! filthy carpet abysmal concierge information cool hot tub overpriced food drinks rooms. really awful...',not_happy
id35308,' check in and valet parking was smooth and flawless. received room on club floor for only $-- more a night that included continental breakfast and two free drinks per day-night. room was luxurious and very comfortable with excellent view of downtown austin. close to convention center and walking distance to all downtown nightlife. restaurants were very good especially one on --th floor. had delicious rib eye steak and very friendly waitstaff. would definitely stay here again!',happy
id35309,' this is a good choice hotel for downtown seattle. it compares well to other more pricey hotels in the area like the marriott or the hyatt. convenient to all downtown locations - pike place market restaurants shopping and the waterside. we booked an executive king - comfortable roomy clean well prepared with view of city. good bathroom space. very helpful front desk staff both when we called beforehand and during our stay. best of all it is only a - minute walk from the downtown hertz rental depot which was perfect way to start our roadtrip.',happy
id35310,' i stayed at the lenox from sep. -- - --th. the first room they put me in was not very nice. the carpet was worn the bathtub leaked there was no comfortable chair in the room and the view was of the roof of the back of the building. for $----night i didnt really think this was adequate. when i complained to the front desk and mentioned that i was supposed to have a corporate rate i was moved to a much larger room with a loveseat and a better view. i was very satisfied with that room but i did wonder if i hadnt been a corporate guest if i would have been left in the small dingy room. in my opinion the amount i was paying was way too much for that room. the amenities are very nice at the lenox (soaps by aveda bathrobes even umbrellas to use while youre there) and the location is wonderful.',happy
id35311,' worst experience ever!!! after spending $--- p-nite the nigthmare started on the very first day when we took a juice from the mini-bar and it was expired - years ago!!!!!!!! and so all of the drinks -nd they wouldnt make our room!!! until -pm after calling them three times!!! but the worst was when they entered our room and stole ---- usd in cash and we found out that seven more guests got robbed on the same nite!!! and the hotel staff woul not do anything about it!!!!!! please when traveling to memphis do not stay in this supossed five star hotel even motel - would be a way better choice',not_happy
id35312,' perhaps i was expecting too much due to the trip advisor reviews but i wasnt overly impressed with the property. as many have mentioned it has a tiny parking lot and is located in a somewhat sketchy neighborhood. the room was clean but looked a bit worn and the walk from the front desk to my room was extremely long. on the other hand the staff and service were excellent. staff was very helpful from the airport shuttle driver to the front desk. i had a problem with my room and it was corrected immediately and to my satisfaction. i was pleased with their efficiency and friendliness. my room was very clean and the warm cookies in the evening was also a nice touch. we were able to walk to old town (just over --- mile) which was a nice feature though it wasnt through the nicest areas. overall id consider staying here again but will probably try to find a newer property in a different location next time.',happy
id35313,' for the past couple months ive been staying at a courtyard by marriott in another part of texas for work purposes. it pales in comparison to this property. the front desk employee was very friendly and informative with directions around the local area. the hotel is located directly across the street from the older portion of the galleria. we didnt partake in the breakfast because it was $---person. it was cheaper to eat at mcdonald is in the galleria. the room was beautiful including the bathroom. there were plenty of tv channels to view. the wifi access was free. the room view was great (--th floor). the only complaint i have is the high parking fee which is $-- per day for guests. and not all hotels around the galleria charge for parking.',happy
id35314,' do you know why the city never sleeps???? because its innumerable skyscrapers generate a colossal amount of refuse--all of which must be compacted . . . slowly . . . late at night . . . by jarringly-noisy garbage trucks. please read on because i do love this hotel but if you stay there ask for a room that doesnt face the street. though i was located on the --th floor behind double-paned windows during this visit the bewitching-hour garbage runs were a bit disturbing. now the good news. this was the second time that i have stayed at the elysee while leading a tour group. ive never had anything but praise from the more than -- travelers i have taken there and i wouldnt hesitate to use the hotel again. (i doubt that even the nearby waldorf-astoria or st. regis have been engineered well enough to drown out those cursed trucks.) the location is superb. the staff is very friendly and accomodating. on both stays i have had a spacious immaculate and very nicely appointed room. as others have noted the second floor lounge-library space is one of the hotel is most pleasing assets. it is the perfect spot to relax and feel at home for a mid-afternoon break with coffee and a newspaper or for a pre-theatre glass of wine and hors doevres. (bonus: the nearby -- club offers a prix-fixe pre-theatre dinner that is both a memorable experience and a good value.)',happy
id35315,' i stayed here for - night during a business trip. i was very dissapointed. the lobby looks - star as does the bar but as soon as yu leave the leveator the --- star treatment starts. my room was very small and cramped the bathroom was a disaster. the shower room was only - by - and the showerhead was right in the middle at -- . unless you are - tall it is almost impossible to shower. the rest of the shower looks also ver very dated. it looks like somebody bought the hotel and did a quick fixer up. the paint job and door look like astudent room this is not a - star hotel. the bar turn into a loud night club. it was impossible to talk to my business relations so we left. this does not belong in a - star hotel. fyi there were only - others left. i agree with other reviews if you can get it realy cheap (around $----$----night) it is not that bad of a deal as the location is good otherwise ignore and book something else.',happy
id35316,' i stayed at the seattle westin in late july ----. we stayed on the --th floor. pros. centrally located for shopping close to the seattle science centre only a -- minute walk from the victoria clipper. cons. lousy water pressure a -- minute walk to safeco field have to pay for wifi local beer in the mini bar priced out at over $--.-- when re-stocking fee and taxes are added $-.-- per day charge if you put anything of your own in the mini bar. if visiting seattle to see baseball or football i would recommend the crown plaza as it is closer to the parks. for shopping the westin gets my nod as a good choice.',not_happy
id35317,' no worries about staying here--this is a small luxury hotel that treats it is customers in a grand way. rooms are clean updated and roomy enough. bathrooms are fine. smallish fitness center but adequate with new equipment. good fast room service and bob is restaurant served a good if pricey breakfast. the key to it is greatness is the staff--always smiling and seeking to please iced tea and fruit always in the lobby. lex the concierge is one of the best we have dealt with. no question or request is too mundane and his suggestions were always on point for restaurants day trips etc.',happy
id35318,' staff was nice but the floor was dirty under the bed and they didnt have extra pillows. i recommend they are more meticulous with the cleaning. other than this the hotel seemed nice it has a pool and it looks nice. the price is also good.',not_happy
id35319,' great hotel for the price. location is great. service was wonderful..especially the coffee service and breakfast. although there is something to be said about a hotel with valet parking. we did park in the public ramp and paid $-- per night with the hotel discount. when we arrived friday we spent a good hour driving around the ramp for a spot found one and picked the truck up sunday with a large dent in the bumper. needless to say we will only valet from now on....easier.',happy
id35320,' stayed six nights from the --th to --th apri. got the shuttle bus from the airport and we were exhausted by then after a long flight and the nightmare of emigration so it was a huge relief to meet edwardo at reception. check in took less than a minute - all i had to do was sign a form and give credit card details. we also got hot towels at reception which was greatly appreciated. the rooms are really modern. we had two double beds and they were really comfortable with top quality linen. flat screen tv also. we had requested a kettle in advance but we got no cups. they arrived within ten minutes of a call to reception though. there is no refridgerator in the room which was a bit of a hassle - we had to fill the ice bucket with ice to keep our drinks cool. the bathroom is lovely but privacy may be an issue. all the glass is frosted though. the shower looks as if it would soak the floor as there is no shower door but surprisingly it rarely happened. we did have some problems with the air conditioning - the room was really cold when we arrived. there is no instructions in the guest manual on how to work it either! eventually we got it to a higher temperature - unfortunately we then got a heat wave and were unable to turn it back down. we did have some trouble the day we were checking out - i had requested a late check out of - pm through central reservations who never passed it onto the hotel. when we got back to the hotel that afternoon after one final walk around our keys wouldnt work. the email confirmation i had was in the room so i couldnt prove i had requested the extention. the staff were however extremely courteous and took my word for it. also on check out someone had charged a dinner and room service to our room and once i said it wasnt us they also took me at my word. very professional staff - at check in the concerige and the door men. many thanks for making our trip easier! they also booked our shuttle bus back to the airport for us when we were unable to get though to the company ourselves. the location is excellent about -- minutes walk from the white house surrounded by lots of restaurants and bars but it was rarely noisy in the room. its beside the small park at dupont cirle and the metro which we never used but was convenient. i would also like to recomment old town trolly tours to see the city. if you buy on the internet you get an extra day free. the drivers give you the history of the city as they are going along the the trollys have an old world charm about them. only cost -- dollars for two adults for two days. also taxis seem quite cheap in comparison to other places ive visited. we also did the mount vernon tour by boat which id recommend but only if you time your visit to miss school trips which were a nightmare. one adult would queue and when they got to the top of the line to see george washingtons house a whole school would appear and skip the queue!',happy
id35321,' if youre a gold member in the hilton loyalty program you get free breakfast when you stay at a hilton garden inn. this generally makes these properties a good value choice and this phoenix airport location is no exception. the hotel is conveniently located to the airport and particularly convenient to the off-site car rental center. rooms are a little unusual for the chain in that they all have kitchenettes and a separate --bed bedroom -- kind of like an extended stay hotel. this makes the property a little better for solo travellers and couples instead of families as the only other bed is a fold out couch in the living room. furnishings in the hotel are attractive the rooms each have - flat screen tvs and the pool area is above-average for an airport hotel. i wasnt crazy about the beds (there is a knob to adjust their firmness) but i didnt find them terrible either. breakfast was very good with cooked-to-order omelettes eggs pancakes etc. and also a buffet bar with bacon fruit potatoes etc. a restaurant-quality meal.',happy
id35322,' the location and vibe are perfect! obviously very connected to the city and the neighborhood. great place for extended stays. the company also owns lots of cool restaurant which is really cool and a big benefit.',happy
id35323,' we stayed at the tribeca grand hotel for a weekend using the grandlife package. im not wealthy by any means but with all the things we got through this package we spent the weekend living rich and not spending more than $---. the (basic) hotel room is about $--- dollars per night but with a postcard i recieved in the mail we got a free night if we booked a weekend stay. which is amazing for this four star hotel! the room was better than anything i have every stayed in. it was perfectly decorated quiet and comfortable. we even had our own goldfish! the staff at the hotel was extremely helpfull and very friendly. with our package we recieved a glass of champagne when we arrived. we also got an early check in at --:-- wich was great. the subway is right next to the hotel so we took it to central park for a free summer concert (neko case amazing!) which i highly recommend if you are there in the summer. they also have bicycles for you to use for free to tour the city. ask for them early because they go quick! we toured all around tribeca and the surrounding areas. it was perfect. no tired feet! with our package we also got a free screening of a movie in their amazing movie theater. after that we went to the lounge and had two free drinks. also with the package we got free breakfast in our room every morning and a -:-- check out time on sunday so we could sleep in. there were other free things we recieved like a music compilation (which was amazing) and a bath and body kit. dont forget to be a grand guest . you will find it on there website. just join for free and you can pick special extra things like bottled water and cookies to be delivered to your room! all around it was a perfect weekend and i dont have one bad thing to say about this hotel. it wasnt just a place to stay it was our (free) entertainment for the weekend. i highly recommend this to everyone.',happy
id35324,' we just returned home from a trip to the west coast first - days of which were spent at this hotel. the rooms hotel and neighborhood are nice and clean. the location of the hotel is also very good. the only downside to it is that the fisherman is wharf is very touristy and the hotel is quite pricey for the quality. the people at the front desk were helpful. our room was ready when we arrived and were allowed to check in about - to - hours early. overall i would definitely recommend it to someone staying in the area.',not_happy
id35325,' this was a nice hotel in downtown denver. not a special hotel but it was a good place to stay for the night. the room seemed to be recently refurbished and was very nice and clean. there was no refrigerator but i did not need one either. the breakfast buffet was nothing special but was fine. i did not experience the bad stay that some people have described and would consider staying here again.',not_happy
id35326,' the capital hilton is very centrally located to all the sights that washington dc has to offer. the rooms were albeit slightly dated but were well maintained and huge! staff were professional and did their best to help at all times. ive only had breakfast at the hotel is restaurant - it was ok but nothing to write home about. all in all i would definitely return to the hotel when in the city.',happy
id35327,' we spent an entire week at this hotel and we couldnt be more satisfied. we were within -- miles of major attractions. the rooms were clean comfortable and spacious. they have an indoor pool a video arcade (great for my kids). the made to order omletes in the morning were phenominal. the managers reception in the evening was satisfying with some of the best salsa we have ever had. the staff was very courteous. a little hidden treasure next door is malibu castle . it is a family fun center with go karts bumper boats miniature golf and arcade games. on tuesday they have all you can play excluding go karts for $-- a person. it was loads of fun for our family. if you are traveling with young kids we would also reccommend rainforest cafe magic time machine(restaurant) and the mirror maze. we had such a great time and would absolutley stay here again if we are in san antonio.',happy
id35328,' my husband granddaughter and i stayed here for - nights with a road scholar intergenerational program and enjoyed it very much. our room was large clean comfortable and quiet. the staff was friendly and helpful. the lobby had a cafe area and computers with free internet access. the pool and hot tub area was especially attractive and comfortable with a number of padded seats as well as the usual loungers and lots of options for sitting in the shade as well as sun.',happy
id35329,' the crowne plaza has the most amazing location for anyone who wants to stay central and safe in nyc. within -- minutes of checking in we were out in the heart of manhattan exploring all the sites only ever seen on television. the hotel is a good quality hotel with a really nice bar & restaurant and the friendly staff who all couldnt wait to help (apart from one of the concierge who was determined to send us to a cosy family run italian for dinner despite our request for somewhere funky young and happening!) all in all a great hotel with the best loaction possible if youre looking to explore nyc or just wanting to party into the night.',happy
id35330,' my wife and i stayed here for three days over oscar weekend to attend a motion picture award dinner honoring a relative. the rate was spectacular-$-- per nite aaa. the room was very clean comfortable quiet and the furniture carpeting and paint was all fresh. flat screen tv and very comfortable bed. although the hotel is very close to the north east to west lax approach and the arriving aircraft are very close and low we never heard any of the planes so the rooms must be very well insulated (and we were facing the approach). the fitness room is one of the nicer ones for a hotel-the equipment appeared new and each treadmill (- or -) had its own tv with complimentary new and clean ear buds. there is a separate weight lifting room. did not eat at the hotel so i cannot comment on the food. parking was $-- a day but you will pay that at any good la hotel. i stayed here once before and would stay again.',happy
id35331,' we stayed two nights with hilton honors points. we did receive a room upgrade as promissed. the rooms were large and very nice. my problem was more with the helps attitudes. the bellman met us at the room and showed us none of the features or ware anything was or how it worked. ( the fax- copier didnt) the bathroom was very nice except the finish on the older style sink was peeling badly and so was the wallpaper covering some of the wall switch cover plates. the attitude of the people at the front desk including the bell captian was almost id rather be doing something else!!!!!!! the waldorf managerial staff should take the short walk over to the ritz carlton at central park to see how guests should be treated. i notified the waldorf months ahead that one of the days we were staying at their hotel was my birthday. at the ritz i informed them that my wife and i were celebrating an early birthday for her - late anniversary for us. they had a nice bottle of champagne in our room along with several types of chocolate covered strawberries for us. each night the ritz turned down our bed and left a chocolate on the pillow. in my opinion the waldorf is a very elegant hotel but one that definitely needs and attitude check on a regualr basis by customers. do they dare leave custome comment cards in the rooms???? shortly i will be emailing the waldorf with most of the above. you cant fix something if you dont know its broke!',happy
id35332,' loved this hotel! came from miami and spent three nights; and all three nights were fantastic. i was greeted fabulously by the warm and welcoming and charming tall fellow behind the desk. indoors corridor and the room was clean and comfortable. a little breakfast in the morning and free parking. i come to san francisco often and stayed at many hotels. but this hotel is by far the best i have ever stayed at. if you ever come to san francisco stay at the buena vista motor inn!',happy
id35333,' we chose this hotel largely because of the proximity to minute maid park and because it was very good value. i was not expecting anything much from it it is a long time since we have stayed in an embassy suites but i was really pleasantly surprised. the hotel lobby was as fancy as any upmarket hotel and the room itself was impressive. the decor was modern and the furnishings were obviously new. there was a large living area and a larger bedroom. we were on a high floor and had a great view. we were to see the astros and it was a really easy walk through a park. there was a festival of sorts on while we were there and the place was buzzing with groups of children and parents all enjoying their day. breakfast was just okay for me but i have no complaints. i would highly recommend the embassy suites and i cant wait to go back to houston. we had a one night taster and i want more!',happy
id35334,' i enjoyed everything. place is very nice and clean cozy. it is very convenient to stay there if you have or rent a car. we drove around to all the beautiful beaches and of course hollywood. the two cons: over night parking for the car is expensive i think like $-- so if you not going to travel around maybe do not rent a car and do not pay more for parking than your car rent cost-just get a taxi. and also breakfast pretty pricey. i rather go somewhere to the city but of course if you stay for business it is convenient to eat there and we did too sometimes. i loved lounge bar. cozy.',happy
id35335,' my husband and i choose to stay in boutique hotels whenever possible when we travel. weve stayed in several on frequent trips to new york city and so i was intrigued when i saw the very positive reviews of the sanctuary hotel in midtown. yes it is in a good location for midtown. and yes the door and front desk staff were very helpful(more on that later.) but i dont understand the glowing reports. our room was on the -rd floor w-access by an elevator down a somewhat creepy dark hallway. if you are uncomfortable waiting for an elevator in this kind of condition make sure you ask for a room using the off lobby elevators. as i was using the stairs one of the very pleasant cleaning persons warned me to be careful because the stairs were steep and it was dark. an understatement. the electrical in the rooms is controlled european style by using a room key inside the doorway. but because it is so dark in the hallway and there are no lights in the room you have to fumble around a bit to find the proper place for the key. the chandelier is lovely once lighted. weve stayed in small rooms. very small rooms. but this was by far the smallest room weve had in new york. the wc was literally less than - feet from my head on the pillow. the shower was less than - feet from the side of the bed. the bathroom is in the bedroom. there seems to be a divider curtain that at least in our room was bolted to the side and could not close. odd. we had two windows: one looked out at a brick wall about - feet away; the other was very small and frosted. again weve looked out on walls before but in a very small room it was claustrophobia inducing. very quick trip so not worth trying to change. the complimented breakfast was a nice touch. earlier i mentioned the front desk staff. we had one strange interaction with the concierge. as we had a very early departure i inquired about arranging for airport transportation. order a taxi or arrange for a car? i was told that cars were very expensive - over $--- to laguardia. this puzzled me a bit because weve used car services before that were never close to that cost. when i mentioned that to the concierge his reply was perhaps that was because lower star hotels - or - stars dont use the more expensive service. weve always had excellent experiences with car services secured by other hotels. that sealed our never returning to the sanctuary. this gentleman had no idea where or how we travel but made the assumption we were choosing lesser accomodations that didnt provide a high level of service. or maybe he was just trying to shield us from an outrageous car service fee. the bell staff very graciously stood in the rain in the very early morning to flag us a taxi (he also managed to get us some coffee as none was available yet at the hotel.) my rating is actually -.-. i wouldnt call this poor but it is in my estimation less than average. with so many choices in the fabulous city of new york why end up somewhere so mediocre?',not_happy
id35336,' i spent a week at the harbor court on business in november ----. the location right on the embarcadero is excellent with views of the bay and the bay bridge. there are many good restaurants bars and shopping within walking distance. the rooms are nicely furnished though rather small. although the harbor court does not have a gym you can access a fantastic ymca next door via an adjoining door. there is a $-- fee to use the ymca which seems excessive since the hotel does not have it is own gym. perhaps the best thing about the hotel is the service. all of the staff were excellent and went out of their way to provide personalized service and make me feel at home. i will definitely stay at the harbor court again.',happy
id35337,' friendly and fast check in and room service. spacius clean rooms - tv chanel selection could be better (only have standard cable tv chanels) but no i-pod holder. great location - walking distance to any of -- landmark broadway theaters and several off-broadway theaters. you can also take a short walk or taxi ride to the american museum of natural history moma the metropolitan museum of art or the guggenheim museum. new to me was that some of the museums have open air concerts in the summer afternnons or evenings. great shopping area -not only the expensive fifth avenue but also the surrounding area for exclusive boutiques and expansive department stores.',happy
id35338,' this is my third stay at the hudson after priceline biddings. although it has a wonderful location the hotel quality is going down the drain!  so: if you want to have your check in at - p.m. because the room is supposedly not yet clean go to hudson hotel. if you want to have problems almost every day with your room card key go to hudson hotel. if you don’t need your room telephone to work go to hudson hotel. if you want to get a rude unpolite treatment at the hotel reception desk after complaining about all those absurd situations go to hudson hotel. if you expect the courtesy every hotel guest deserves do not go to hudson hotel.',happy
id35339,' i was surprised by the service at this hotel. we went to check in and no one was at the desk. a girl shows up and checks us in and hands me the keys and turns and walks away. she didnt tell us our room number or direct us in any way. we went to our room and found that wifi would be coming soon . i can not believe that in seattle at a major hotel there was no internet available. our first morning i ordered room service and wanted to arrange for a car the next day to take us to the port for our cruise. the order was taken and i was told that i needed to walk down to the lobby to arrange the car. this sort of defeated the purpose of ordering food for the kids since i then had to get dressed to go to the lobby to arrange for the car. when the room service arrived the order was wrong as they no longer had any danish. so they brought bagels for the kids but my breakfast was not available. the waiter was like sorry we are out of danish . a few minutes later the front desk called and asked if they could bring a danish from the coffee shop-which they did bring a little later. i mentioned that i could have grabbed something from the coffee shop myself when i went down to arrange the car and she acted surprised that i had to do that even though i am pretty sure she is the girl who told me to arrange the car that way. poor service throughout the stay. nice facility. clean and location was good.',not_happy
id35340,' on first glance this hotel looked like a wonderful bargain from priceline. and no doubt the price was better than if we had booked it elsewhere. however there were lots of issues. let is start with the worst: the nice white throwpillows that doubletree puts on each bed proclaiming the joys of a comfy night is sleep were covered with someone else is hair. lots and lots of it. bad enough that this was the case but these same pillows were resting on our bed pillows. really gross and very unhealthy to boot. our ground floor room was by chance for handicapped use. the architect must have been drunk since in order to reach the bath towels from the tub you had to climb out of the tub and walk across the bathroom. no place to hang a towel near the tub. now back to the pillows: the bed pillows were the composition of oatmeal.....mushy mushy mushy. i couldnt sleep and i believe that is the reason i was there in the first place. on our second night the used soaps were left for us and the shampoo and conditioner were not replaced. the conditioner btw at all doubletree hotels is virtually impossible to get out of the container so it is pretty useless. i would describe the hotel employees as polite and incompetent. we asked for replacement shampoo and it never came. day two our newspaper didnt show up either. a loud humming noise in our room warranted two friendly but unhelpful visits from maintenance and the gentleman tried his best but eventually shrugged his shoulders and the humming noise continued for the duration. his equipment btw was substituting a wastecan for a ladder. he turned it over and stood on it. one other note this hotel charges for inroom internet (which we never got to work anyway and wound up using the lobby is which was an enormous!!!!! walk from our room...the place is huge!!!) and $---night for parking whereas every other place in the area provides free parking. breakfast is also very pricey. two bagels and coffee in the lobby were $--. without even a paper plate. skip the doubltree.',not_happy
id35341,' my partner and i stayed at this hotel while it was a howard johnson. the reason for choosing this hotel was due to its close location to lax and the rental agency we had to return our rental car to. parking was sparse and i felt the hotel needed a lot of work in september ----. i am happy to see the renovations that have taken place during the conversion to a holiday inn express. the photos make the property look much improved. during our stay we noted that guests were allowed to smoke in the hotel we are not smokers. we dont mind being around smokers but we could smell it in the air. the corridors were long and dark. during our first night there was a rather loud crowd in the hallway on our floor and i thought someone was actually going to fell or be thrown through our door. the carpet was dirty the baseboard carpet was different than the carpet on the floor the curtains were different lengths and i believe even a slightly different pattern. there were holes which had been patched on the wall and were just covered with plaster the shower head was very low on the wall. it was ok for two nights while we ended our visit to southern california. however i vowed i would not return to this hotel in the future. however with the upgrades i see in the photos i may give this hotel a second chance.',not_happy
id35342,' my boyfriend and i stayed here for - nights in the beginning of december ----. as many of you know new york is expensive especially if you want to stay in the city. i read a lot of reviews and even though technically this hotel is ranked ---.- stars on hotel websites reviews always said --- stars. this hotel is one of the cheaper hotels in the area but still the price of a --- star hotel in other cities. this place was great! the location was in a cutty alley but you were in walking distance of madison square garden. there is the train station right underneath it so you can walk - blocks to take the train to the airport depending on which airport you arrived in. there are --- subway stations within - blocks of different directions of the hotel. you can also walk to times square (---- blocks) depending on how lazy you are. macy is is - blocks away so there is still a lot to do where you are located. we enjoyed being here because there were a lot of small eateries that were opened late for you to eat. they were all bad for you but tasted good. the hotel service was great. they held our bags safely and the breakfast was very good. make sure you ask what time that it is open until. the waiters were all very nice. there is a computer and free printer to use on the second floor so you can print out your boarding pass. rooms are clean bathroom is huge and the beds are like deathtraps. the beds are soft and the covers literally eat you up so you dont want to leave the bed. the only thing is that our heater didnt work properly. it was either off or too hot. also when we opened our drapes we were looking at the brick building next to us not more than - feet away and you could kind of see into the window of the other person is condo. awkward. we kept our drapes closed. if i ever come back to nyc i would definitely consider staying here again.',happy
id35343,' used tripadvisor to find reasonably priced hotel in the heart of new york city. salisbury hotel seemed to tick all the boxes. arrived in the evening and were welcomed at the door by the concierge and had a very swift and pleasant check in. cases were brought to our room (----) and we settled in. room was more than we expected. large hall with small kitchenette (microwave sink fridge and coffee maker) large bathroom and - queen sized beds. only problem was that the fridge kept turning on during the night but soon solved this by wedging the off button so that it remained off - remember tro turn it on in the morning though! had hotel is continental breakfast a few mornings (only $- each -great value). if you want the traditional big ny brekkie then i recommend the brooklyn diner (just along from carnegie hall) or the astro (west --th and -th ave). in the evening we ate several times at angelo is pizza next door to the hotel. for a special occasion try the russian tea rooms just across the road from the hotel not cheap but great food and atmosphere. overall the hotel was perfect both in accommodation and location (and no bed bugs!!)',happy
id35344,' good hotel (pretty ordinary) excellent location. this is what you are paying for the location. we were doing route -- and so had valubles etc and wanted to go out for the night but took most of them out with us as there was no in roon safe. there is safety deposit boxes but im a bit of a dont trust anyone type person when it comes to going away . maybe thats an over cautious attitude to have but when paying about $--- us -night i expect a safe as standard in the room. otherwise a pleasant stay.',happy
id35345,' we booked two deluxe rooms one for myself and my husband and one for my teenage kids. when we arrived i requested that i wanted a king room and a room with two double-queen beds in but unfortunately they could only give me - kings but they did put a rollaway bed in the kids room which was great. the hotel is quite old so dont expect a fantastically modern room but the rooms we had were very nice and very clean. we were on almost the top floor and we had the most fantastic views from our room we could see alcatraz island in the bay. the tram-cable car passes directly in front of our hotel but we walked to fishermans wharf easily and a cab only costs around - dollars so it was cheaper than the tram which costs - dollars each one way. we didnt have breakfast included in our trip and breakfast was quite expensive in the hotel so we walked and found cafes nearby in both directions. the restaurant in the hotel is one of the best in the city it is called the big - so it is pricey but it is highly rated. the staff were pleasant and helpful and we used the bar and the bar staff were very nice (in particular ty who is fantastic!). there is also a quality spa in the hotel and we used the pool jacuzzi and sauna all of which are free to guests. i would stay here again.',happy
id35346,' this was one of the worst hotels i have ever stayed in! the rooms are way too small no coffee machine in the rooms beds were creaky and uncomfortable no hot water or heat on one of the days. staff were unfriendly and unhelpful. the only good thing was the location but you can do so much better in nyc.',not_happy
id35347,' good location but the hotel could use some renovation. i am a hhonors diamond so they upgraded me to a junior suite with king bed; although the room was large and had a great view the furnishings were dated the upholstery was dirty and the room had an overall stench to it (kind of moldy or dusty smell). the bathroom was good size and had a decent shower. the hotel staff was very friendly which was a plus and better than most other hotels. i did not use the dining area except for breakfast which like most hotels was average for their continental breakfast. if this hotel is $--- or less and fits into your desired location then it is probably worth it; however it is pretty obvious they cater to the business environment and justify their rates based on their location to large companies in downtown houston. anyone who travels a lot wont be impressed by this hotel.',not_happy
id35348,' i will update this review once i receive the resolution i was promised by the gm. i had the misfortune of staying here from ----- to ----------. this hotel was the only bad thing about my first visit to san francisco but i thought that it would be the best aspect during my check-in with edwin and hugo. however things went downhill quickly. i found that my room could have been cleaner. i really disliked finding condom wrappers in the trash can an ob tampon wrapper on the floor and a filthy rag on top of the ac unit. however i would have let everything slide if housekeeping would not have been rude. i had called to request forgotten toiletries and was given a stern lecture by rimel once he arrived an hour later. i was chided for asking for too many items but he would hear no reasoning from me. so if you stay here be aware that they give tubes of toothpaste not packets. this may save you from beiing treated like you are that poor that you have to rely on the holiday inn to supply your toothpaste. the preceding was the beginning of a downhill spiral for me & my family at this hotel. i spent hours dealing with management about the lack of respect that i was shown but things kept getting worse. the slow internet was an afterthought for me when compared to the my dealings at this hotel including my little one hearing restaurant employee hector (who i never even dealt with) call me a derogatory name. management (not the gm) told me at least the meal was free when i spoke of this issue. itwas evident that management thought that gradual discounts would pacify me but all i wanted was respect. i felt like i was purchasing a car when dealing with this hotel but the product that we were negotiating was to be treated right. i did get the respect that i am used to from traveling ---+ nights per year once i checked in somewhere else. three days after checking out of the hotel i was stunned to learned that the night that was supposed to be free was mysteriously charged to the card. they went back on their word! i immediately called my bank to close the card. i finally did get gm sheila martin on the phone and she was sympathetic and understanding but also unaware that i had any issues. she did agree to refund my entire stay and called back to confirm. however the card they issued the credit on is closed (due to the unauthorized charge for one night from them). my bank said that it will not go through and i have to give them my new card number. at this point i only feel comfortable talking to the gm. im hoping that i can get this resolved soon and will update my review once this is resolved. in closing the only thing this hotel has going for it is the location. any good experiences were mostly marred by the bad. as a professional who stays in hotels over --- nights per year i was deeply disappointed with my experience here.',not_happy
id35349,' great location for accessing the national mall and congress',happy
id35350,' we stayed at the hotel@times square for - days in mid - late october. we were impressed with the excellent standard of service general cleanliness and room facilities. the continental breakfast included in the price is also a big plus and pretty good! free wifi is something even the big hotels dont provide so it was good that this was provided both in the lobby and in your room. for us though we found the location perfect. we went with my - year old son who isnt really up for spending the whole day walking. to be fair he didnt need to with the hotel being - block from times square and literally a - min walk from the -----th st rockefeller center subway station. there were many eating options mostly fast food nearby. a few very minor drawbacks - firstly the cost but that is standard in manhattan so youll have to come to terms with that. otherwise some of the hallways could do with a refurb and breakfast can get busy between -.-- - --.-- but no other problems. we recommend it. give it a try and youll be .',happy
id35351,' we stayed in the french suite very beautiful. marble bathroom. clean room gorgeous view of the city. large flat screen tv in the livingroom although we mostly just stared out the huge picture windows taking in the beauty of the city. the hotel was in a very convenient location for us within a few blocks walk of everywhere we needed to go. the staff was super friendly. the athletic club was very nice also very clean beautiful indoor pool showers were great. i would definitely stay here again. in fact ive already booked my next stay.',happy
id35352,' this hotel is in a brilliant location allowing you easy access to the sites in new york. they are in the process of renovating the hotel (althought the work is not disruptive). the first room we stayed in was on the -rd floor which was very shabby we actually moved rooms as there was a mouse. we were moved to floor -- which is an already renovated floor as is floor - so i guess that they are working from the top down. rooms on the renovated floor are clean very spacious and the showers are good. towels were changed rooms tided and beds made daily. hotel staff were helpful and although we had a mouse in our first room i would still return to this hotel on my next trip to new york as it is such good value for money. i would definately recommend it.',not_happy
id35353,' family with - small children. very nice and quiet - felt like we were the only ones there; although we werent of course. exceptionally clean. beds were wonderful. if you have to be near hobby airport this is the place to be! very good deal for the value. new facility too!',happy
id35354,' check out this place no matter whether you are on business trip or holiday in san diego! we recently stayed at the hard rock for - nights. we chose the hotel after reading the good reviews at tripadvisor. this turned out to be an excellent decision! there are so many highlights about the hard rock including friendly and helpful staff fantastic location (right at the center of the gaslamp quarter) excellent facilities (clubs restaurants) and beautiful rooms (ours is the king suite). as a regular business traveler this is definitely one of the best hotels i have stayed.',happy
id35355,' the hyatt was a great hotel. the interior design was beautiful in the room and the staff was overly friendly and eager to help in any way that they could. the hotel is close to several great resturants and very close to cable car stops. i would stay here again without a second thought!',happy
id35356,' new and clean hotel in central manhattan lots of metro stops near make it easy to go to the high line or central park. penn station allows you further a field. bed very comfortable. i booked corner room via booking.com but when i got there i was in normal king but i explained and they upgraded me back to deluxe. get eventi membership which is free on line so you get free internet and raid the mini bar. dont open water in room or have breakfast as very expensive. movies are charged for and a bit crackley but just tell front desk. i ate at penelope brunch bar a few blocks away which was fab. it is in the business district so you do have to walk away from hotel to find nice restaurants etc. room service dreadful as they got order wrong and very expensive.',happy
id35357,' boston is a small city with very expensive older hotels with small rooms. with that in mind i was pleasantly surprised and extremely satisfied with my stay at the omni parker house. i am an omni select member and they upgraded me to a deluxe room which was larger than i expected (after reading reviews saying the rooms are extremely small). omni select members get free internet access. the room wasnt as large as rooms in similar hotels in orlando or las vegas but it was much larger than my room at the w in east midtown manhattan. plasma-lcd tv wonderful bed and very clean. the lobby is amazing--it really has a historical and colonial feel to it. the people there are super nice and the service is great. the location is about the best you could ask for. it is one block from the government center t stop which has the blue line to the airport and the green line to fenway or copley. it is also about a block from the park street t stop which has the red line to harvard or south boston. it is on the historic freedom trail and right down the street from boston common and the public garden. it took me no more than -- minutes from when i walked outside the airport until i arrived at the hotel using the continuous free bus from the airport to the airport t stop on the blue line which i took to government center. the t is great in boston. the price from the airport to my hotel was $-! overall i loved my stay here and i would definitely stay here again if visiting boston.',happy
id35358,' i have always thought of the four seasons hotel in austin as a great romantic get away which it always has been for us. however we were recently invited to a birthday party that was kid friendly in the hotel so we went a head and brought our -- month old with us. i now have to revise my view of this hotel! though it is still a great getaway the four seasons is now going to be on the top of the list for a family get away as well. this four seasons was built as a hilton or something else but was bought by the four seasons before it was finished. so the rooms are smaller than you think of as a -. so if you have stayed other places you will have to revise your thought. however they have done really nice things like add dimmers to all the lamps there is a night light in the bathroom etc. and is flat out the best hotel in austin and believe me we have stayed in about --. the beds are comfortable the towels are large and soft and the rooms are well decorated. we were in austin for the texas tech game so the hotel was packed. we called ahead to say that we would be early arriving though we didnt hold out much hope for a room until after -. however when we arrived the room that had been designated for us was still occupied so the front office staff managed to find us something immediately on the -th floor letting us know that it was away from the rest of our group but we could have it if we wanted. i loved that she told us that it would split us up and gave us the option. we did take the room offered and we very pleased that even with the crowd swarming in that our bags werent more than - minutes behind us and best of all the crib we requested was only - minutes behind the bags. just in time for nap time. they also supplied us with a baby toiletries and a diaper pail with lid! fantastic and they took it out - times a day. they also gave our son a little long horn stuffed animal which he loved. and the bedding on the crib was actually beautiful. i was shocked that it wasnt just plain jane white that they had bleached a million times. it was a pretty green and chocolate brown set with bumper and matching blanket. just one of those small extras that make you feel at home. the couple throwing the party came with their - children and had a suite on the -th floor which is just beautiful and overlooked the lake. their kids are older than ours and were supplied kid sized robes and slippers which they all loved. on saturday morning we wanted to go for a walk on the lake but i didnt have my stroller. they have them free of charge down in the spa area. there was some question over how to check them out but we got it settled shortly and we were off. it is a nice jog stroller not a little rickety thing. just a nice little extra. breakfast at the four seasons outside patio over looking the lake is one of my favorite parts of any of our weekends in austin however this visit the weather didnt comply but the breakfast was great anyway. on sunday morning we were down before the brunch crowd and i was really pleased to realize that there were - kids menus. one for older kids and one for younger kids! i have never seen that before but it was so smart all of the kids found something they wanted. we ordered the fruit bites for our son. i should have have asked what was in it and didnt so when it arrived our -- month old ate the strawberries out of the top but wouldnt eat the honeydew or cantaloupe i guess he wasnt full after eating all of the egg we got for him and then started leaning over and taking all the berries out of my granola. when our server walked by and asked how everything was i laughed it was fine except ian was eating all my fruit. we all kind of chuckled but the next time he came by he brought a bowl of strawberries. our son ate all of them. i dont think he would have gotten full without the strawberries and it really made his morning which of course made ours. my only disappointments were -. no coffee maker in the rooms. i know that there is free coffee in the lobby but i had brought my own bean mix that we love and was hoping to have that in the morning before going downstairs. -. i put my son is tiny little stride rite shoes out for polishing. they came back cleaner but not polished. i dont know if they dont have white which i thought later was probably the case or if they were just too small. we have been so pleased with the four seasons in austin every time we can get there. with no children it is got a great bar great staff and it is close to everything so we just park our car for the weekend (at no charge by the way! how many - star hotels can still say that?) and walk every where. so if you arent w- a family still stay i dont ever remember hearing children or thinking that i didnt belong. but if you have a family dont forget this little gem that will cater to your little one and you. fantastic.',happy
id35359,' pretty average hilton.very big great for conferences and good downtown location. nothing special though and the longest starbucks queue you are probably going to see. the breakfast was particularly poor so go outside for breakfast.',not_happy
id35360,' when arriving the outside was boarded up which we wasn’t too fussed about however the room was too small for - people it had no wardrobe no mirror and we were unable to have two suitcases open at the same time as there wasn’t any room. when having a shower the most horrific noise runs down every pipe in the building. to make things worse we had - mice traps under our bed one of which had a dead mouse in. we were moved by expida straight away. they were fantastic!!',not_happy
id35361,' friendly lovely room great pool spot on service etc etc. just right for an overnight stay in dallas. my many requests to the concierge (due to a packing error) were all answered promptly and with great grace. the pool area was a welcome refuge from the heat and the food was very nice. didnt go to dragonfly in the evening but it was by no means small. not sure how happening it would have been on a monday evening though. the restaurant recommendations by the concierge we also very welcome and the right move. i think you would have to be very fussy indeed to find fault with it. i doubt i will have reason to be back in dallas again soon but the zaza would be my first choice if i was.',happy
id35362,' stayed at the sofia hotel the end of april through may - ----. i was skeptical that the place would be acceptable given recent renovations but rooms in san diego were tight. i was pleasantly surprised. as other reviewers pointed out the hotel is near the bus station and one can expect the associated traffic. (then again the westgate where i was supposed to stay is only a block or two further away.) the staff was a little green but pleasant. the beds were comfortable as well and the room neat and clean (i had a suite). my room was near the front of the hotel on the second floor and as such i expected street noise. the noise level was surprisingly low in that location. should the situation arise i would stay there again.',happy
id35363,' the only positive thing i will say is great location. i was embarrassed to be seen coming in and out of this hotel. the carpet was torn and severely stained. bed was broken probably because this should be or is a rent the room by the hour hotel. the hallways were dark i didnt feel safe. the blind fell off the door to the balcony and balcony is a loose term. i put the blind up myself. there was no lighting around the sink the bulbs were blown. furniture was an after thought and not an attempt at modern decor as stated in another review. on a tuesday night the music cranked up at about -:--pm and didnt stop till around -:--am it shook the already broken bed. this hotel is a club with a hook up joint upstairs. i packed and left early the next morning. would have left before that but other hotels were booked with business conference. oh the two staff members i saw were nice. i wouldnt have been surprised to see a chalk outline of a body or prostitutes.',not_happy
id35364,' my wife and i stayed in boston over july -th. we had our choices narrowed down between bch and a mystery hotel on jetsetter (which turned out to be the revere). luckily for us the availability at the beacon hill hotel was booked so we had to go with another place. we are so glad we didnt go to bch as i will explain why. on our last day here we were strolling through beacon hill and stumbled upon the bistro. we decided to go for brunch. while the place was adorably cute the service was hurried anxious and not at all as professional as ive come to expect from a high quality boutique facility. i dont blame the service but rather the management as these are top-down conditions. the food was decent although i holy recommend you stay away front the italian dishes--my wife ordered a pasta with a tomato sauce and on my life this tomato sauce had the personality of water i have never tasted anything so bland in my life. the nightmare was when i decided to use the bathroom in the basement. dear god what kind of facility do you expect to run when you have such a miserable mess on display for your paying customers? zero toilet paper (both rolls were empty indicating it wasnt maintained since at least the day prior) and barely a few paper towels urine everywhere the sink was uneven and looked like it was installed in a rush just horrible horrible. upon leaving i tried to relay this information to the host and she brusquely dismissed me in the rudest fashion possible. i can only imagine that every other guest had the same complaint and she was sick of hearing it. she interrupted before i even finished my first sentence and proceeded to ignore me. unbelievable. the experience left me in a bad mood for almost an hour. so glad we didnt stay there for four days i can only imagine the stress.',not_happy
id35365,' we stayed one night in downtown with some friends from out of townl. we had the king room and they had a suite. we asked if we could be close and they put us adjoining which was great. we shared the living area and kitchen. rooms were very clean and comfortable. i was concerned from reading review that bed was hard but it was not and had lots of pillows. this is not a - star resort but should be rated higher. staff was great. dont count on cont breakfast. was pretty much gone by - am on sat. would definitely recommend; ann red feather lakes co',happy
id35366,' was extremely disappointed with this hotel. we stayed there for - nights and never had any hot water. when we told reception about this we were told that no else had complained and was never given a resolution. house keeping only came - day out of three i asked reception for clean towels but they never came. hotel was really old but i expected that from reading other reviews (which i should have listened to). our room was right next to the air-conditioners which were noisy and made the windows vibrate which made sleep difficult. at the end of our stay when we complained about the above we were basically told that was to bad which is just bad customer service. hotel was in a good location but i would never stay there again. otherwise i really enjoyed chicago.',not_happy
id35367,' wish we could have stayed longer. enjoyed our time.',happy
id35368,' stayed in the burnham for - nights in september ----. we won this hotel on priceline and were very lucky with the burnham. this hotel is just great: incredible staff central location amazing building. the kimpton group obviously did a great job in restoring this historic landmark! the rooms were smaller than average but they were nicely decorated and added to the boutique atmosphere. we had a room on the top floor overlooking the chicago theater which was quite a view. we had dinner at the atwood café which was lovely. chicago is major attractions were within walking distance (the el chicago river magnificent mile...). for other attractions public transport is not even a block away (red and blue line and of course the el). the blue line is the direct line to ohare so we did not have to order a cab to get from and to the airport. this hotel was a great experience. would love to stay here again.',happy
id35369,' we had the pleasure of staying at this jewel of the pacific northwest the night before our cruise last week. we were pleasantly surprised to find that the hotel also offered a complimentary pick up and departure in a luxury vehcile with driver; a definite bonus. the checkin was seamless and we were graciously welcomed by desmond the head concierge with an early checkin. not sure whether it was due to perfect escapes or desmond taking a shine to us but we were upgraded to a full one bedroom corner suite which was lovely. the hotel had an old world elegance with superb bedding a marble bathroom and a very comfortable living room. the restaurant was as elegant as the hotel was charming and the food very tasty. we were however told that the continental breakfast included in our package enabled us to order anything off the menu but when we checked out we discoverd there was a $-- maximum sand had to pay extra. thus we were mislead about that by someone. the hotel was still lovely tho.',happy
id35370,' yes the trolley does run late so if you want quiet stay on side facing river. but-- of you will be out into the late evening go for a room with balcony. they are few but face the park and it is a nice place to enjoy a good conversation glass of wine or breakfast. loved the beds.. very comfortable. and the kitchen with own sink was nice. will stay here again.',happy
id35371,' i need to say at the outset that i didnt actually stay here. when i called to cancel due to illness ( they dont take email cancellations ) i was dealt with by a passive aggressive young lady who accused me of being rude because i was calling on a bad line from the uk ( as i explained) and who took great offence at being asked her name for the third time ( i wasnt counting tho she clearly was). despite my explaining that i simply couldnt hear her well. she refused to repeat her name and also became annoyed when i repeated the cancellation number to her to ensure i had written it down correctly. as i said i didnt stay here and the rest of the staff may be charming but beware the front desk!',not_happy
id35372,' i stayed at the philadelphia marriott downtown for - days in may ---- when i picked up my daughter from college. i booked the trip on priceline for $-- per night so i certainly cant complain about the price. i especially liked staying here because i was able to find free street parking each night within - block of the hotel. (metered parking ends around - p.m. and you can park all day sunday for free on most streets. you have to read the signs carefully.). i was up early enough each morning to move the car or feed the meter. if youre driving but plan on being away from the hotel with your car during the day the philadelphia marriott downtown is a good place to stay. oh and today priceline accepted my $-- per night bid for a -* hotel in philadelphia (------ - ------) and booked me here again. the hotel is web site is asking $--- for the holiday weekend.',happy
id35373,' my wife and i stayed at the colonnade for three nights in early october at the beginning of a pleasure trip through new england. we thought the neighborhood was very desirable with great shopping and restaurants while we also thought the hotel itself was very comfortable if not luxurious. be sure to ask for a room on the residential side of the hotel which is quiet. the rooms are a bit cramped but fine for two people. they had a good flat panel tv and plenty of towels and toiletries in the bathroom. the internet is an extra charge but you can get that waived by applying for a hotel chain membership. breakfast food in the restaurant is fine but there is no buffet. the best thing i can recall about the hotel is the bed which is very comfy with great sheets. we had a good night sleep there each night. whether on business or pleasure the colonnade is a solid bet especially if you can get a good deal on the internet. the only reason i didnt give it - stars is the room size which is on the small side.',happy
id35374,' trip advisor has this hotel rated as --th out of -- ranked hotels. i cannot imagine that there are twenty other hotels that are worse than this one. the a-c didnt cool off the room until well after dark and then because of the humidity it was actually clammy. it is either all the way on or all the way off with the a-c unit. the tv remote didnt work the bedside lamps didnt work. the shower and sink drained very slowly. the carpet in the room hadnt been cleaned in years and had the residue of what can only be described as several frat parties left behind. my bottoms of my barefeet were quickly turning black and sticky. the price is right but because it is comparatively cheap it attracts the loud and the drunk. all of the rooms face to the outside of the hotel. was there anything good? the exterior is quaint and the staff seemed anxious to help but when you work in a hotel that is akin to a sinking ship how much help can you expect? another good thing is that it is close to sundance square (about five blocks). so if youre looking to have a good time and dont care about anything but a bed or if youre going to be so intoxicated that the only thing you want is to avoid sleeping on the street then this is the place for you!',not_happy
id35375,' this is great hotel to base a family trip to san francisco. a trip to sf is not complete without a visit to fisherman is wharf a cable car ride and a visit to the huge number of shops and this hotel is perfectly located for all. only - minutes from the largest nordstrum shopping mall in the world a further minute to the powell cable car station which for $- will whisk you all the way to the wharf. even though everything is on your doorstep the hotel does not feel over busy as some central city based hotels can do. the staff were isuper friendly the rooms were normal fare for marriott nice decor good size and clean a proper - star hotel. to eat with a family at the hotel is expensive that goes for breakfast or dinner however you are spoilt for choice of restaurants on your doorstep so we didnt bother. the pool is a little small and is indoor but at least they have one many dont.. free wifi in the bar although we didnt see this advertised anywhere. the best feedback i can give is that id return here in a flash.....',happy
id35376,' we only stayed here because everywhere else in the area was sold out. we were lucky they had a lot of rooms because we had to move two times. plumbing issues in one and a view of a wall in the other. the room was okay but not worth the rate. the main drawback to this hotel is that you can barely find it if your not from the area it is on a side street. next time i would book earlier and try elsewhere',not_happy
id35377,' our room was clean but small. staff was very helpful. in a older building with one slowish elevator. about a --minute walk from the haymarket t station. this being downtown boston parking is not cheap. $---night and that is by a special arrangement through the hotel. no complementary breakfast although there is a restaurant on the ground floor. for affordable breakfasts there is a whole foods up staniford and to your right.',happy
id35378,' ive stayed here a couple times with my family as a home base while we hit the tourist attractions. it is a few blocks in either direction to both navy pier and michigan avenue but if youre not afraid of a little walking that is no big deal. the free breakfast buffet with omlete station is awesome but get down early to avoid the lines. if one meal doesnt hold you for the day in addition to the numerous options for food everywhere there is also a dominicks grocery store across the street. views are pretty good lake views out some windows or the river or city. one view we had was the loop skyline with the sears ( now willis) tower in the center...pretty awesome. and the glass elevator and open atrium are very impressive although last time i was there the decor was definitely showing it is age ( and them some). wait at the front desk can be very long sometimes but staff has always been friendly.',happy
id35379,' first the breakfast. so many of the reviews focused on this and missed the wonderful thoughts on the hotel. yes the breakfast is outrageously expensive. if it is not included in the room rate then avoid. there are places nearby. if it is in the rate go for it. it is very good (although the only option is the american breakfast but it comes with toast and croissants along with the eggs etc). the line downstairs? yes but so what. we got around this (thanks to the reviews in warning of the long lines) by ordering room service. breakfast and reading ny times overlooking st. paul is.....tough to beat. you will find they tack on a bunch of costs (i.e. tax service); no worries as it is included. now the hotel. fantastic. the rooms were fantastic; large great ammenities and great view. the pillow and sheets were wonderful. everyone was very pleasant and helpful. the lobby was something to see. definitely would stay again. our only complaint is that it was not a great location for the subway. good location for central park and -th ave but the subway was a few blocks away. word on walking. street to street is a short walk; avenue to avenue is long. tip: best way to travel from jfk is to take the air train to jamica station and then the e train. cost is $-.',happy
id35380,' very nice hotel new conveniently located and reasonable. very nice restuarant and bar! definetely a repeater',happy
id35381,' need i say more?! from the time i arrived on friday until sunday when i checked out. there was blood slattered on the wall of my room! rm ---. now the design of the room was a splattered effect. blues yellows black and white. no red! i made them aware of the problem right when i -st saw the room on friday night. they still failed to correct the issue. it seemed to be of no importance. i finally got them to agree to comp one night of my stay but here it is thruday of the following week. a week later and im still awaiting a call back from the general manager hero. who ive left several messages w-!!!! thier customer service skill are horrible! while waiting in line to complain! i overheard the front desk rep tell a woman that had another compaint! well i wasnt here yesterday so thats not my problem... unbelievable! maybe if the problem had been resolved quickly i would be able to give a better review of the hotel but since i was dealling w- the same issue the entire stay i can not.....stay at your own risk.',not_happy
id35382,' i had a great time here. clean great location good price good friendly service. elevators are a slight problem during peak hours but not bad compared to other places in the city.',happy
id35383,' stay here with wife had a jr suite. great view with room. i would come back for sure if we pass by sf next time. also the location is great and close to everything we needed. a bit long walk to china town but good burn on cal after lunch or dinner.',happy
id35384,' we stayed here for one night before taking a train the following morning. the hotel was excellent value for the one night (however if we had wanted to stay for longer the price was suddenly increased). the location for penn station was excellent as it is just across the road. also we found it easy to get breakfast in the morning before taking the train. the staff were good but not as friendly as some other hotels we have stayed at but when we checked in they were very busy. the hotel is in need of some desperate renovation but for one night we werent too bothered about that. if you were staying longer and wanted to hang clothes in a wardrobe you may find it difficult. this was because our wardrobe seemed to be a door along the side of the wall. we would recommend this hotel for a short one or two night stay but shop around for prices as they seem to change daily and usually go up in our experience.',happy
id35385,' like other reviews i have read myself and my partner booked this up through an agent without hearing about the reviews. i was horrified when i read them but we wasnt going to let it put a downer on our holiday. when we arrived the hotel lobby is fantastic. really modern and very busy with people coming in and out. we were on the -rd floor and our room was very basic but clean. it was cleaned everyday with new towels and sheets and the staff were very friendly. hotel penn is an excellent location. macy is round the corner times square -- minute walk away. madison square gardens across the road what more could you ask for. i would reccomend this hotel to anyone and would definatley saty there if i was to visit new york again. after all how much time do you actually spend in the hotel when you are in a beautiful city like new york.',not_happy
id35386,' this place is far and away the best hotel experience i have ever encountered. we selected at the inn on the advice of a trusted friend who recommended the inn after an exhausting trip and hectic day. upon our arrival we found ourselves in our own secluded and very private suite which felt more like a luxury condo than a hotel. a full kitchen and gorgeously decorated sitting room made me wish i had more time in town to enjoy them. the bedroom was fantastic overlooking the beautiful back bay and was as quiet as could be. we slept like babies in our deliciously comfortable queen sized bed and awoke refreshed and ready to begin a new day. the bathroom was beautiful and the shower felt like something you would find in a luxury spa. we wrapped ourselves in the plush robes provided by the inn and went to the lounge where we were warmly greeted by the manager who showed us how to operate the fancy coffee machines and encouraged us to partake of the bountiful complementary breakfast offerings. we enjoyed our bagels yogurt and juice along with the delicious coffee and checked our email with the complementary wifi. we truly have found our new favorite home-away-from-home and cannot wait to return for another taste of luxury living. the inn at st. botolph is like a secret gem in the boston back bay where you come and go as you please using a keypad code system that allows for privacy and no loud noisy front-lobby activity. we truly felt like treasured guests staying in a friend is luxury home only that home is literally just a few steps from the center of boston with literally every amenity at your fingertips. dont miss out on this gem - i cant believe it took me this long to experience it but now that i have i will never stay anywhere else in boston.',happy
id35387,' my husband and i had a king room and our college daughter and high school exchange student had an adjoining two-queen room. their room was much larger; id ask for queen and for accessible if i stayed here again. the room layouts were different for each room. the front desk staff was very helpful. they offered to put us all on a high floor so it would be quieter...and it was quiet. we just heard the normal city noises...sirens and honking horns...but no hallway noise. i really liked the layout of the king room with the bathroom behind the bedroom but it was a bit smaller than the queen room. my main issue with the bathroom was with the shampoo-body wash. it was definitely male-oriented...smelled like men is xtreme deoderant...which is ok i guess but not really appropriate for women. also the toilet tissue was quite rough...again less of an issue for men potentially...but seriously i think paying a little more for better and softer tissue would be appreciated. otherwise the room was fine...tv was nice small fridge was helpful small safe was nice. the kids appreciated that wireless internet was included in the price of the room.',happy
id35388,' our son and daughter-in-law live in dallas and we stayed at the stoneleigh in june while visiting them. there are literally --- restaurants and bars within walking distance although a good walk to some of them. the stoneleigh is newly renovated. we had the junior suite -- quite large and very comfortable. we didnt visit the spa or restaurant so i cant comment on them but i would stay there again. the sunday brunch was well attended although we didnt eat there.',happy
id35389,' we enjoyed our stay here very much. hotel was very near to times square and central park. nice big room. road noisy outside with traffic all night but that is the price you pay for a central location. anyway we were so exhausted at night after sightseeing all day that we slept soundly through the sound of traffic. hotel did a nice breakfast for $- which we felt was good value. we had a fridge and microwave in our room which meant we could eat meals in our room which cut costs. i would certainly use this hotel again.',happy
id35390,' tis hotel is well located in the heart of new york everything is close bythe rooms are average what you could expect for a budget hotel but clean! service from the staff was very helpful i stayed during the nye so it was pretty busy but the staff always found time to help out overall is well located is cheap but clean and the staff is helpfull. (bathrooms are not inside the rooms but we never had to wait there is like - batrooms per floor)',not_happy
id35391,' ive did some extensive research on tripadvisor before booking this hotel so ive heard the pro is and con is. but for me there were only pro is. the location is fantastic! youre in the middle of everything: the cable cars and union square are just around the corner and there are great restaurants and clubs everywhere! the rooms are on the small side but for european standards theyre quite normal. the service is also very good. we had a room on the -th floor of the street and there was indeed streetnoise but hey youre in the midst of everything so what do you expect in a big city?! there is valet parking for -- dollars or so but they park your car in the garage across the street so i recommend the self parking there it is cheaper and faster because it can take more than half an hour for them to get you car. if i had to write- con: the elevator is very very slow... that is it!',happy
id35392,' from the moment my mom sister and i walked into the hotel we were greeted with a smile and a warm welcome. this experience was only to be followed up by a very clean and comfortable room that suited all of us. the breakfast room and environment was fantastic clean plentiful and full of variety. the vibe in the room was wonderful and the dining staff was very friendly no surprise there. the price was right and the location was very convenient to everywhere we needed to be. we would definitely stay again and will recommend to friends and family visiting the area for business or pleasure.',happy
id35393,' the hotel gave a very old school vibe kind of like something out a mob movie. very friendly staff easy check in and out. the bathroom was a little small though the shower was a good size. its it a good location right off of the michigan ave night life. bed could have been a little softer but an overall good experience.',happy
id35394,' i arrived there and was greated by a very wonderful lady who happened to be the manager josephine. she was very helpful with everything. my room was nice and clean and there were alot of great places to eat close by. i will definately be back when im in town again.',happy
id35395,' we just spent a wonderful weekend at this motel. it was my husband and myself. we are priority club members so i booked through their web site. our room was on the --th floor and the views were great for the fireworks display from the tower. it helped to watch it from our floor rather than fight the crowds that were reported to be around ------. check in was painless with everyone being helpful. our room was very clean and neat. we had no problems with our door not opening. this is a great motel if you are coming to see the sites. within walking distance is the mall alamo and of course it sits on the river walk. the boats you see on the river walk pictures board just outside the motel itself so that is very convenient. the food in the motel was fabulous and room service was fast and efficient. there are also great places to eat around the motel so i would advise checking it out as well. check out was.. well... no check out. they do it for you and slip the checkout notice under your door on the last day. they do have vale parking but you can park for yourself just as easy. we will definitely good back for another stay in this motel. it is now my new favorite.',happy
id35396,' we used this hotel on a voucher for one night pre-cruise. we had trouble with my allergy free room but the front desk agents were quick to help move me and offered me a voucher for dinner. i thought that was amazing since we were on a free night voucher with my marriott points. the front desk staff did a great job. if you dont eat in the hotel there are very few choices in the area. there was a burger king subway and denny is within walking distance. we ate at champions for great nachos. we also ate at the jw steak restaurant in the hotel. the food was very good the bus boy was excellent but our waiter was less than stellar. we got our amuse-bouche after our entrees were served we had to ask where the waiter was to get drink refills had to ask where the sauce was that went on our steaks and when i asked the waiter why the menu stated that the caesar salad came with oven roasted tomatoes but mine were just raw cherry tomatoes that had not been roasted the waiter is reply was that the chef makes up names of things for the menu and the raw cherry tomatoes was the chef is version of oven roasted tomatoes! really? everyone except the waiter in jw is was excellent. i would stay at the hotel again but i would think twice about eating at jw is since the restaurant is expensive i wouldnt want to get the same quality of service again in the restaurant. disappointing that the most expensive restuarant had great food and yet the worst waiter. we ate at the buffet from breakfast the next morning and the food and service were excellent.',happy
id35397,' stayed as part of a business trip in jan ----. room was *ok*. not a good view (straight at an office building but to be fair this applies to most hotels in nyc or london!) room was a little drab - needed a makeover. paint & decor was tired as was the bathroom the taps & shower need some tlc. the room was on a par with the old style hilton rooms but not a match for sofitel most holiday inns or new hilton rooms or any fairmont hotels. the downstairs area felt a little cramped - we met in the bar each evening and - good news - it was busy but felt a little claustrophobic. gym-fitness centre is better than most but was rammed at -:--am (!). everyone likes to work out in nyc huh! can recommend for business and couples just dont go there expecting to spend long in the hotel. use if for sleeping & eating then get out & see this amazing city!',not_happy
id35398,' ive stayed at the george for years largely because of it is great location and funky yet friently environment. my last two stays there ive seen them start to slide. examples include hvac units not working wake up calls scheduled not coming through hair products not in the room coffee makers that dont work etc... so if youre headed to dc for a short trip and want to be close the the capitol this is a great place but if youre looking for a little care free luxury while you are there you may want to start looking some place else. to the george staff - you guys need to re focus...',not_happy
id35399,' chicago was the starting point for our - week trip in the states. we originally booked this hotel online coming up to the time we were due to go away. starting to panic we just looked for a nice recognizable name somewhere that looked accessible. we were pleasantly surprised. we aimed for something cheap and cheerful and that is what we got. the hotel was nice it was clean and comfortable whilst not being too over the top. rooms were nice again clean and comfortable which is most important for me and spacious enough. it also has internet access for guests in the lobby. the staff for the most part were nice but had maybe one or two members who could have been more helpful or even just friendly! the hotel had a restaurant which again was nice but again nothing too fussy if that is what youre looking for. the biggest problem with the hotel i found was perhaps the location. whilst it was perfect for sightseeing in the grant park - aquarium planetarium and museum area it was a little out of the way for the rest and for night life etc. we found ourselves most nights just ending up in the hotel restaurant because we were so tired from walking all day and hadnt the energy to walk a ways to find another decent restaurant which was very disappointing. overall the hotel surprised us as we were starting to worry over its location. we received a lovely welcome and in general we were with our stay.',happy
id35400,' we booked this hotel just for - nights before we set off on a cruise. the hotel itself was the usual good standard of holiday inns and it was conveniently located for a - minute walk to central park and a -- minute walk to times square. room was comfatable and clean the only down side was the price for drinks we ordered a glass of white wine vodka and lemonade with a bottle of water from the bar and they charged me $-- which i thought was a bit steep all in all good stay',happy
id35401,' stayed one night on a business trip. funky place modern cool furniture but ... noisy air conditioner-heating unit coud not be turned off; worse a few days after coming back home there was a separate charge appearing on my credit card statement for $ -- and cents follow up call provided an explanation it was a hotel bar charge (never went near the bar) still waiting for a refund - weeks later. this is actually not an uncommon ocurrence in nyc hotels had similar experience a few months earlier at the waldorf. perhaps a revenue enhancing initiative - throw in an extra charge and see if it sticks ...',happy
id35402,' my husband and live in san diego but we do not have a swimming pool so decided to go to a hotel in san diego for - days to get away from the house and use the swimming pool. the pearl has a salt water pool and so that is why i chose this hotel. we never did use the pool because it feels like your in a fish bowl. the hotel is u shaped with the pool in the center. the restaurant-bar is open and facing toward the pool and people sitting around the pool at the restaurant-bar seats and tables. no one was in the pool. we ate at the restaurant once. the food came beautifully prepared and delicious but the portions are quite small and pricey. the choice of items on the menu are not those of your everyday restaurants. the decor in the room is modern and selected to make good use of the tiny space (see my photos). our room sat at the back on the second floor and seemed quiet enough and clean. there is not much room to hang or store your clothes and the shower stall is small. the bed was comfortable but felt a little bit short of a queen size. in the photo the bed looks really small because it is made-up from side to side and not from head to toe but you just move the pillows to sleep long way. we usually could find a place on the street to park but had to walk a couple of blocks which is not problem for us.',not_happy
id35403,' nice looking property but the ac unit in the room would not cool the room -- it kept shutting off long before the temperature set was reached. ordered room service after a long day on the road. it was over an hour late.',not_happy
id35404,' i stayed in this lovely hotel for a week with my fianceand was very pleased as the location was excellent.the room was cleaned everyday and fresh towels.room was small but livable.very helpful staff and friendly. continental breakfast was a great bonus and serves from half - to -- which was great. there was a bath in our room which was so good when you need a wash after a long day shopping.would diffently stay here again when i hit new york again.',happy
id35405,' great hotel in heart of chicago for business or pleasure. rooms are recently upgraded and very modern and large. flat screen tvs marble baths all rooms are suites great desk kitchenette comfortable bed free wireless internet... everything you could ask for. location is easy walk to magnificient mile and lots of great restaurants. staff is friendly and helpful. short cab ride to loop.',happy
id35406,' yes i would say this hotel is very kitschy....but in a really good way. the ornate rooms almost have an appearance that if andy worhol and roy lichtenstein would have converged on this hotel with tongue-in-cheek humorous manner. if you are into pop art stylings this is the hotel for you. in the room i stayed in there was a surfer catching a -- wave caught on black and white while two small but very vibrant pictures of ken and barbie half dressed above the work station. the couch in the room was comfortably and splashed with kaleidoscopic colors. i would definitely return to the helix. i checked in late after the hour but the clerk was nice enough to give my wife and i two make-up hour passes . i did not use them but it was a very nice gestuer on the clerks behalf not that i didnt want to use them just did not fit into our schedule.',happy
id35407,' stayed - night and it was perfect. great price great staff across the street from graceland. plus all kinds of elvis entertainment. i would definitely stay here again. traveling alone i felt completely safe.',happy
id35408,' i recommend the roosevelt for those on a budget that just want a clean basic room and good service. the location is perfect. you are a - block wallk to grand central. staying there gives you a real feel of what it is like to live in the heart of the city. we got two rooms for us and our teenagers. they made sure to put our rooms close together. we had a rental car and werent sure if there would be parking out front but the bellman was very good at moving the traffic along so guests could park and unload and then he immediately took our car to the parking garage. that saved a lot of hassle.',happy
id35409,' i was here for a - day training seminar. the room had a horrible sewer gas smell every time i walked in. the sheets had not been changed from the last guest. i discovered this way late at night so had to sleep on top of the bed....yikes the campus is great and the training facilities are great as well but get the renovation going...',not_happy
id35410,' we stayed at this hotel and were extremely disappointed as well as sleep deprived. the walls in this hotel are as thin as a tissue and the sound of slamming doors people walking on the floor above us and sounds of opening and closing drawers kept us awake all night. we finally turned the tv on around -am to try to drown out some of the constant noise. the room was small and clean. the staff was also pleasant. the elevator in the hotel seemed to be built in the year ----. it moved extremely slow and was extremely small as well. if an elevator is full youll have a long wait ahead of you until the next elevator comes. good luck if you are trying to call the front desk. we tried on the way into nyc to see if valet parking was available and no one answered. we also tried to call the front desk from our room. the phone just rang and rang. there was a lot of food available for the free breakfast if you wanted to fight the crowd to get some food. there are very few tables available in the breakfast area so plan on taking your food back up the extremely slow elevator to your room. there was an abundance of non-english speaking people staying at the hotel and they cut in front of lines at the front desk and at the breakfast buffet. we were also pushed by some of these guests as they tried to get into the elevator ahead of us rather than wait their turn. we only stayed here for one night and we could not wait to leave!',not_happy
id35411,' we stayed here due to a layover. got a great deal on hotwire dot com. so i cant talk to the value of the hotel as i dont know how much a room goes for. bed was extremely comfortable it had a control that allowed us to adjust the softness of the bed.......and it could be different for each side. tv was almost unwatchable due to some purple lines that didnt go away. and bathroom sink cold water didnt work. two small things that didnt affect us on our short stay but we told the front desk upon check out and they said they would look at it asap.',happy
id35412,' the la quinta inn & suites in chicago was just perfect in almost every way. the location was fantastic... we walked the - blocks from union station in less than - minutes. the walk to michigan ave and millenium park was maybe -- min straight down madison ave. there were lots of food options close by. we arrived - hours before the official check-in time but our room was ready. besides the king-sized bed we had a long desk under the window a spacious shower with granite counters in the bathroom a small closet a huge dresser and of course a flat-screened hd tv. there was also a keurig-type coffee system! the entire hotel is new and the staff very friendly and helpful. the free breakfast on the second floor was one of the best ive seen... and really how many hotels in chicago have complimentary breakfast?? they also offer free wifi throughout the hotel not only free but very fast. we were impressed. they do have a small pool and small hot tub could be a problem if the hotel were full and everyone wanted to swim. we were the only ones swimming the night we were there. we did not have a tub in our bathroom not an issue for us but could be for someone with small children. perhaps other rooms do have that option. it is hard to find a comfortable hotel within our budget in chicago without compromising something however at la quinta we didnt have to compromise a thing!',happy
id35413,' all in all this hotel is adequate but certainly not geared towards business travellers. about the only good point is the rooms are very spacious for a new york hotel. rooms not designed for the solo business traveller: i had an extra (unnecessary) double bed and a kitchennette. would rather have had a king bed and a less cramped bathroom. the rooms are a bit dated. good working area but overpriced (but i suppose not moreso than anywhere else) and slowish internet connection. half of the cable channels (including cnn) didnt come in on my tv the stopper didnt work in my sink and the showerhead was fixed pointed at an odd angle towards the wall requiring some tricky cirque du soleil-style contortions. however the bed was decently comfortable and the location was good for me. if i have a choice wouldnt come back to this one again but then it is hard to find a good (reasonably priced) new york hotel.',not_happy
id35414,' wifi service is slow very slow and intermittent. breakfast scrambled eggs under cooked. bar service ok but expensive. i went to cvs to by wine.',not_happy
id35415,' i was in baltimore for a business trip last month and stayed at the pier - hotel. upon checking in the staff was extremely pleasant and helpful regarding my questions of business accommodations local spots for quick business meetings when a conference room wasnt necessary etc. the lobby was posh and tastefully decorated and the room itself was lovely. great location. definitely a recommended stay for business or pleasure.',happy
id35416,' not sure why our experience was so different from all the other reviews but we definitely were not happy with our experience. we chose this hotel because weve stayed at this chain in other cities on a couple of occasions and have been very pleased. the neighborhood is old and run down and there is a motel directly across the street that offers monthly rentals. based on my experience this is never the type of place that attracts the most upstanding citizens. my suspicions about the neighborhood were immediately confirmed as we pulled into the driveway and noticed what looked like a pimp and his lady walking down the street. as we pulled into the parking lot and around the side of the building my -- year old daughter noticed a man laying face-down in the parking lot -- needless to say she was very upset. once we parked and entered the hotel my suspicions about the neighborhood were once again confirmed (as if i needed any more confirmation). the door to the lobby required that guests are buzzed in. this is never a good sign. compared to the other fairfields weve stayed in this hotel was a zero. the rooms are old and the decor is outdated. the t.v was from the -- is and the breakfast buffet was lacking in every way especially compared to their sister hotels. needless to say we wont be visiting again anytime soon. fyi: the cops and paramedics showed up eventually and took the parking lot guy away - he was passed out drunk.',not_happy
id35417,' i travel to houston for business at least six times a year and this was the most frightening hotel i have experienced in the area. the neighborhood is commercial-industrial and feels unsafe at night. in spite of an effort at remodeling the age of this property shows through. the lobby and rooms smell of paint. rooms only show a superficial effort at remodeling. the staff at the front desk is more interested in continuing their conversation than helping a gold level hilton hhonors member. breakfast in the restaurant was a major disappointment. food was greasy and there was a lack in variety.',not_happy
id35418,' we really wanted to like this place -- it is right across the street from lucas stadium and we were there for a colts game -- but it always seemed to fall just short. the kitchen was small cramped and poorly stocked (silverware missing ice maker in the fridge didnt work that sort of thing). and we were informed at check-in that since it is an extended stay hotel there would be no housekeeping over the week-end (really? ive never encountered that policy at any other extended stay chain! i dont much like having to take out the trash on a get-away weekend!) wed spent a week-end at the residence-inn-on-the-canal just two weeks earlier and this place just cant compare.',not_happy
id35419,' we booked our room in advance for the acn convention received receipt that showed room was already paid on credit card. when checking in desk staff was clueless with any kind of help. they charged us again another $--- and even with showing proof that the room was already paid for. upon asking for the manager he just said there was nothing he could do and walked away! they said we had to talk with corporate to try to resolve the problem. the only problem was that we had proof we already paid but they were not budging because their computer didnt reflect the transaction. they drained the account and made our trip miserable! they were rude discourteous and clueless! the room was small with lots of furniture so you could stub your toe on everything! the tv was from back in the -- is and small! the beds were attrociously uncomfortable and woke up with backaches! it didnt matter that the trains shook the beds and the room because it was expected in that location. oh and their hot breakfast ! yikes! put a spoonful of powdered eggs and some kind of plastic sausage in your mouth! what a eye opener! i have stayed at hampton inns for past -- yrs but this one put the cherry on that cake! i will never ever stay at another one and will tell all my friends and family of this horrible place. and dont forget those hidden charges they dont advertise or tell you about until your wonderful stay is finally over with...$-- per day to park your car in their -x- garage!',not_happy
id35420,' i stayed at the benjamin in mid-november for work. the hotel itself is older and is undergoing a renovation on some floors (including mine) but the rooms themselves are well-appointed and spacious. great beds wonderful selection of pillows and very importantly quiet. i left my diamond ring (a family heirloom) in the bathroom when i checked out and didnt realize i was missing it until i got home. i called the front desk and relayed my story. while they didnt find the ring just then someone in housekeeping had turned it in. they called me back with the good news and sent my ring to me. i will return here again and again - i have all the time in the world for a thoughtful responsive and honest staff - what a great find!',happy
id35421,' we spent a lot of time trying to find a parking space. we ended up taking taxis everywhere so we wouldnt have to go through the stress of finding parking spaces.',not_happy
id35422,' very friendly staff. great view from --nd floor. large room and very comfortable. very good concierge lounge. self parking is a little high at --.-- per night. would stay there again.',happy
id35423,' the hilton chicago has beautiful common areas and ball rooms. but the guest rooms are a bit older. we upgraded for $---night to a huge --bedroom suite (bedroom plus main sitting room) with a lake view. when you are sold a lake view you will be able to see the lake but dont be fooled like we were and expect a full ----degree view. like i said the room decor and bathroom were nice but a bit aged. the bed was quite comfortable though and there were lots of windows. we were at the end of a hall and were not at all disturbed by any noise. room wise we really dont have any complaints but dont have anything to rave about either. ok. two complaints. the bathroom sink did not drain well. but the bathroom had a large frosted window that let in lots of wonderful natural light. also my wife found lots of spiders (---) in our room. the guy that checked us in was very nice but gave us misinformation about finding late night dining. the rest of the staff was quite pleasant except for the very grumpy gentlemen that work the baggage check counter. watch out for them. even a nice tip hardly evoked any friendliness. we only had one meal at the hotel. we ate at buckingham is. the service was friendly but very slow and the food while tasty ended up making us both ill. we complained about it at check-out and the hotel manager did credit us back for half of the dining bill which was nice. the hotel is in a decent location right next to grant park. but for most everything including getting food we had to walk quite a way. there are other hotels in slightly more convenient locations such as palmer house. chicago recommendations: we love chicago in the summer! there are so many great events. if i had to recommend one thing to do there it would be to rent bikes. the city is flat with excellent walking and bike paths for navigating the parks and lake front. the fireworks are fun too. watch them from navy pier or next to alder planetarium or from a charter sail boat. we really enjoyed sailing with windy city sailing! also check out the free dance lessons and dancing in grant park. just arrive early so as not to miss the start of the lesson and grab some chairs. if you want to grab a cheap bite to eat close to the hilton chicago there is a good little bar called south loop club at the corner of balboa and state which is open until late. the best steakhouse is chicago chop house. make a res. and eat there. we took the blue line to the loop and then a cab from there but probably could have walked. it was fun taking the train and we avoided traffic and saved some money. for a great deal on pricey chicago hotels use priceline.com. we have had great success. check out biddingfortravel.com for bidding tips.',happy
id35424,' my wife and i enjoyed our stay at the fitzpatrick and will return. we had no negative issues at all. as stated in other posts the staff is genuinely friendly and helpful. we were lucky enough to be there on a saturday and experience the open-air market-vendors on lexington ave. there were all sorts of vendors and a variety of food as well. im not big on hotel room coffee and didnt try it but there are several places to get good coffee within a block. also there is a cvs pharmacy very close. from the hotel we could walk all over central manhattan to central park theater district etc. finally the bed is very comfortable (and im picky).',happy
id35425,' we stayed in houston during the quilt convention (although we were not there for it) so as you could imagine houston wasnt the happening town we expected. the hotel itself is great modern decor fantastic services and amenities. our room was quite large and had all the latest comforts. it was quite good value as well. the downside was the location. there was always undesirables hanging around the hotel. big tip - do not rely on cabs to get around. the city is very expansive has no good public transport and cabs become expensive.',not_happy
id35426,' i have stayed with my wife and friends in new york on several occasions trying out a different hotel every time but this was by far the best yet. from the minute we stepped out of the car we were greeted warmly by the bell man then the concierge who throughout our stay went out of his way to ensure we had the best time (thank you marc). all of the staff were welcoming and would never let you pass without a smile. the restaurant and bar in the muse was excellent. our room was spacious high tech with well stocked bathroom and anything we had forgotten was quickly replaced by the hotel. the beds were extremely comfortable and the cleanliness outstanding. the location of this hotel was central to everywhere in the times square district which was a bonus. when we go back to new york the muse is where we will stay and it will be highly recommended to our family and friends.',happy
id35427,' we wanted a --- day getaway for spring break. san antonio came highly recommended and the hill country looked like just the spot! the pool was the family favorite by far. we all enjoyed the lazy winding river which compares to any water parks river. the service at the poolside bar was great and the servers would bring food-drinks lounge side. we also loved the complimentary smores at the beachside firepit. there were a ton of kids activities from soccer rock climbing sand castles arcade night volleyball horseback riding...we had so much fun on property we didnt want to leave to visit san antonio. :-) mom enjoyed spa services that were exemplary. i loved the fact that the spa was in this fabulous little ranch-barn building set down a short path from all the excitement of the pool. it was relaxing and revitalizing. the room service and restaurant food was great and comparably priced. the room cleanliness and service throughout the hotel was the exceptional level you can expect from a hyatt property. we reserved a hypoallergenic room and it was so nice to not have to deal with hotel allergens during the visit the air purifier was top notch. this was an exceptional property and we are already planning our next trip! i would highly recommend for a family couple or girlfriend weekend!',happy
id35428,' the staff at the hotel was very friendly polite and cooperative. the room is very small (we had a king suite). the bathroom is very very small too. we had some issues with the fan and the plumbing in the bathroom but it was taken care very quickly. it is a bit far from the action and the exterior environment is not very nice (the bus terminal is in front of this hotel). the climatisation unit was very very very loud but still you have walked all day you get to sleep. there is no small refrigerator in the room!!!!! we had breakfast at the hotel each morning (- times): very expensive and not that great. it was ok for the price but if i go back to new york i will not stay at this hotel.',happy
id35429,' i dont understand the appeal of the dark lobby elevators and hallways. if i wanted a nightclub id go to a nightclub. a dj in the hotel lobby? i would have preferred a way to get onto the elevator without having to go up a set of stairs. on saturday night the party moved next door to my room. calls to the front desk at midnight and again at -am had limited effect. my room looked cool but was not nearly as functional. the wooden blinds did not block city lights or sunlight and were so full of dust that i thought it was snowing outside after i had opened them. in the bathroom the frosted glass counter and stainless steel sink looked sharp but it took me days to get used to the unconventional direction the faucets turned. the closet area was dark and i resorted to turning on the bathroom light so i could see clothes hung there. the retro analog radio clock dial was too small to read from more than - feet away. none of this was terrible -- but it sure didnt match the shiny packaging. the bill under my door on my last morning directed me to use the check-out kiosk in the lobby on my way out. the kiosk then directed me to the front desk. when i related this at the front desk the young woman there giggled and said yeah that function doesnt work. no kidding. next time in seattle ill stay at the monaco across the street where the lobby is calm and soothing the staff friendly and attentive and the restaurant feels welcoming and has delicious food. colleagues who stayed here were very happy. the fairmont across another street was also more appealing has a great seafood restaurant and colleagues there were similarly happy.',not_happy
id35430,' this was my first time there and id never heard of the hotel. it was a pleasant surprise. i waa there for a conference and would go there again for pleasure or a romantic getaway. it is an old mansion and is on san jose is historic places but is beautiful. there was a wedding going on while we were there. there was plenty of parking nit all of it close but there was plenty of it and valet is always an option. when i checked in i almost walked past the front desk. check in was smooth and easy the hotel is very clean and has a small bar inside for the evening there is an outside patio.bar area where a lot of the guests who werent at the pool were located. the was a musician and the atmosphere was very pleasant. i had the buffet in the restaurant and was wonderfully surprised. there was a great variety of food plenty of fresh fruit breads oatmeal cream of ricecold cereal hot food the bacon was not the usual thin microwaved version which was a pleasant surprise. the service was extraordinary all the way around. the staff was tremendously pleasant. the rooms were an unexpected surprise as well. the beds were comfortable and the rooms were a delightful mixture of modern and old school charm. there were robes available for wear and the bathroom had a body soap shampoo and conditioner in the shower in case you forgot it. the hallways were nice and clean. it is located a little far out but i dont think this would be the place one would choose as a base when visiting the bay area. i would recommend staying here for sure.',happy
id35431,' i recently stayed at the luxe hotel for a business meeting. great boutique hotel well-appointed rooms and the service was incredible. first-class all the way around. i was very pleasantly surprised by the food as well. i had expected great food in the restaurants - however we had a group of -- that ate lunch and breakfast - the food was incredible! i would highly recommend this hotel.',happy
id35432,' small charming pretty lovely staff great location. the breakfast and wine hour are nice bonuses. weve stayed there three times and have two more stays scheduled.',happy
id35433,' hotel room was so small that i could lay on the queen size bed that was supposed to be a king and put my foot on the room entrance door. cant close bathroom door while sitting on the toilet. tv in room wont work so the down graded us to an even smaller room. they were not helpful at all. will never be suckered into staying in this hole again. dont waste you money. youll be sadly disappointed.',not_happy
id35434,' i am writing this from room ---- in the four seasons. the sun is rising over the lake and streaming through the window. the view is spectacular. ive stayed in many hotels in chicago but avoided the four seasons due to cost. after much disappointment elsewhere i elected to try it and see. stay here; it is worth every penny you will pay. the service is wonderful the staff can not do enough and the food is better than the rooms. and the rooms are great. i dont think ill see staying elsewhere in the future unless the market crashes even more. this is the best hotel in the windy city.',happy
id35435,' wow. what a great hotel in a great location. was there for an on-site convention (superb facilities). good size room with harbor view (an upgrade i didnt have to pay for). large flat screen tv. clean room and comfortable bed. many restaurants within walking distance. water taxi stops next door (i didnt use it though). rusty scupper is across harbor. camden yards is not far away. would stay again (even on my own dime). negatives: typical big hotel wi-fi charges take clips for the black-out curtains can hear water noises from nearby rooms',happy
id35436,' ive been to this location on other occasions where everything was fine. this particular visit the hotel was beseiged with crickets. they (the crickets) were everywhere even in my room. it was that time of the year and i just happen to be in dallas during this period of time...',not_happy
id35437,' very convenient for the airport great staff nice restaurant overall great value when traveling through seattle.',happy
id35438,' the hotel is nice kind of old but nice service ok everything very clear as expected and the breakfast was very bad almost nothing was served. nice location.',happy
id35439,' ...this one is pretty good. ive stayed at the seatac radisson a couple of times now for either a quick business trip or a close-to-the-airport stopover and both stays were better than adequate. you dont usually expect much at aiport hotels but this place is pretty decent. location the hotel is on international blvd literally right across the street from the airport. you can walk to the airport if you want to. both times ive taken the shuttle but would certainly walk if it seemed like the shuttle was running behind. the area is primarly hotels restaurants gas stations and parking facilities (and um the occasional gentlemen is club ). if youre driving there is a safeway with a pharmacy not too far away. anyway it is ideally located for a preflight hotel stay. rooms the rooms are pretty nice. (many radissons ive stayed at previously have inspired me to rename the chain ratisson due to their general griminess; this one is much better.) i stayed in a king-bed room; the workstation was large (great since i was working) the wifi was free and the furniture and decor were tasteful. the bed was comfortable the bathroom was clean and the room was quiet. in short it is pefect for catching up on business before you have to fly out the next day. facilities-lobby the lobby is functional; not huge but not tiny. there is a restaurant that wasnt too bad (for lunch anyway) and there is a comfortable bar-lounge where you can grab a drink and watch the mariners lose horribly to whoever they happen to be playing that day. it is not fancy and dont look for a party scene there but it is perfectly adequate. aside from wifi i didnt use the business facilities so i cant comment. there is a pool but i didnt use it so im not sure what it is like. staff the staff was very helpful and cheerful. on one of my stays i arrived *way* before check-in time and they were to find me a room that was ready early... which allowed me to get a lot more work done than i would have otherwise. that was great. they answered all of my questions about local services and did so with a smile. in short the staff greatly enhanced my stay which is always a nice surprise. summary if youre a business traveler and you need a good place to stay near the airport this is top-notch. it is a particurlay good deal if you get it through hotwire or priceline. the staff is helpful and friendly the rooms are nice and you cant get closer to the airport without sleeping at the terminal.',happy
id35440,' i stayed in this hotel for -- days on business and overall it was very nice. i had an amazing view of the city that was especially gorgeous at night. however the construction on the roof of the building next door did tend to detract from it - not to mention that it woke me up bright and early despite my late work hours. the problem was that we were under the impression that it was a business-oriented hotel. not so. my assistant had computer problems and it was a whopping -- cents a minute just to use the business center. even with a decent budget that was way beyond any reasonable range and it left us stuck until we could get him a new computer. internet access is expensive and wireless is not available in the rooms. youre chained to the desk. also even if youve paid your $---day for in-room access you still have to pay an additional $-- per day if you want to use the wireless in the lobby. parking is a budget-breaker at $-- plus tax per day but we expected that. what we didnt expect was how long it would take to get our car. even when we called down it was often ----- minutes. once they lost our car which made us late for an important meeting. finally the in-room coffee is terrible and you only get two packets. luckily there is a great little coffeehouse a few doors down. dont count on having a late-night caffeine kick available as youre working on that presentation. the honor bar choices are awful too nothing healthy in there and nowhere to get quick munchies. this would be a nice place to stay for fun but if you expect any basic business amenities dont let the comfy office chairs they advertise fool you. youll work more efficiently at any basic courtyard.',not_happy
id35441,' my husband and i booked a quick trip to dc for our anniversary and decided to stay at the monaco. we checked in early without a problem the front desk was very friendly and helpful. we were given a room in the basement and on the corner of -th and e; i was very concerned there would be a terrible noise problem. im very to say that fear was unjustified. our room was huge and by huge i mean our shower (- heads!) was nearly the size of our bathroom in ny! the bed was very comfortable and all the amenities in the room were first class. we were within walking distance to the mall and literally hundreds of restaurants in the area. we enjoyed the hotel restaurant for sunday breakfast before leaving. as a great touch there is a wine reception in the early evening and coffee and tea in the morning served in the lobby. very enjoyable weekend at a very classy top notch hotel. im looking forward to returning this year.',happy
id35442,' i made reservations about -- days before arriving on february -- ----. they asked if there was any special requests and i just said that it was our --th anniversary. i also talked to a manager about the blog on the internet referring to bed bugs at this hotel. i was assured that it was a disqruntled customer and really never believed it anyway. our family has been staying at the palmer house for --+ years and i can never remember an instance of poor service or bad food. the lady who checked us in (natasha) was a delight from the first greeting. she handled the check in quickly and had our luggage taken to our rooms. i told her it was our --th and she congratulated us and wished us a great time. later that evening she sent up a bottle of champagne which was a very nice touch and certainly not expected. when we checked out three days later she called me by name when i came to the counter. she asked if we enjoyed our --th and wished us many more. that kind of personal service is something you cant buy and is only given by people who truly care about their customers. the entire staff at the hotel did a great job with food service and positive attitudes during our stay and we will certainly stay there whenever we are in chicago. cheers to the staff at the palmer house. david & victoria warthan',happy
id35443,' the lobby looks very old (especially the curtains behind the front desk). we booked a junior suite with a bedroom living room dining area and a kitchen through booking.com but we were given a one-room suite. the bathroom was too small and furniture was dusty. the kitchen fridge had scratches all over and the kitchen cabinets were made from aluminum and they were dusty too! when we objected the front desk was not helpful till the manager got involved (who we thank a lot) we were given a better room (i don’t know why we were not given this room from the beginning!). all - beds suite (including the - we stayed in) are located near the service storage cabinet. the cleaning ladies start slamming the cabinet door from - am very frequently! heating system “automatically” works when temperature reaches -- f (- c) regarding of how cold the guests feel. when we asked for extra blankets and pillows the blanket had holes and the guy who got them to us was very rude and picking his nose while getting them to us of course we refused to take them! one day the water was cut off of the entire hotel for around an hour. we then were given a really small heater. no free internet access and the wireless was not available on all floors. when we asked to get the wireless after we moved to the other room we’ve been told that we will be charged again!! also they charge you per computer! what’s good about the hotel: location recycling awareness and free internet access to airlines website and boarding pass printing. the hotel is over priced and i will never stay here again nor recommend it to friends.',not_happy
id35444,' one of the better residence inn hotels in the marriott chain. excellent location: convenient to boston north end (little italy) and cambridge. great breakfast. excellent views of harbor.',happy
id35445,' great hotel in the heart of mid-town. hotel has character and style of the ---- is i slipped back into the world of mad-men. staff are very friendly clean and tidy rooms and mine had an amazing view of the city',happy
id35446,' the hotel is currently being renovated so the rooms are really nice and clean and the beds are very comfortable. a perfect business hotel in a central location. however things could perhaps be better (very few toiletries no slippers small rooms cleaning could be better etc). bring your running shoes - you can see all of central dc on a ---minute run!',happy
id35447,' a redesign from the executive tower hotel no doubt the management tore out everything to the concrete and refurbished the place. here is the rub - it is still the same building - first room had no bath tub - asked to be moved and the next room we were in no joke we could hear the ice cubes going into our neighbor is drinks through the wall. the internet (wireless) is poorly done through a contractor and no one at the hotel knows anything about it nor can take any ownership of it. in checking out early our keys didnt work after the first day to the point that engineering had to come up and open our door for us. nice try on the remodel but it the ghost of the executive tower still haunts the curtis.',not_happy
id35448,' this place lives up the standards you expect from a westin hotel especially a new westin. very comfortable bed good wifi in my room great lobby and lounge area with a starbucks and an independent bar-restaurant attached to it. the workout room is really good. i enjoyed the state of the art treadmill every morning. the pool looked nice although i didnt try it out. it is attached to the massive convention center so if you are attending an event there this is the place to stay. it is a short taxi ride from the airport just a few minutes and an even shorter taxi ride from the amtrak south station in boston is financial district. on a warm day you could easily walk it. the only downside is there really isnt much to do with in a few block is walking distance of the hotel.',happy
id35449,' great hotel nice room-wonderful accomodations. the mattress was unbelievable and there was a nice down comforter on the bed. i am a very picky-scornful person but this hotel surpassed my expectation. i would definitely stay there again.',happy
id35450,' we stayed here after flying from australia - staff were friendly and helpful. rooms were very clean. hotel is easy to get to lax you just get on the free shuttle bus and it stop right outside the door. if you just need a hotel for an overnight stay in la then i would recommend this hotel.',happy
id35451,' if you want to enjoy yourself in san diego dont stay here. it is close to the beach only about half a small block. it is not worth it! pay more money and stay someplace else. our room had no air conditioning and no heating. it was smelly and damp. the controls to the air conditioner had been removed. were guessing to save money on electricity. the front office said they didnt know what had happened to them. also the room was lit with - watt light bulbs making a dingy place seem like a cave. the worst part was the bed. it sagged very badly in the middle. they had placed boards under the mattress but they didnt help. they only stuck out so you would stub your toe on them if you got up at night. even if you think you can stay here because youll only sleep at night and spend the rest of the time at the beach dont do it.',not_happy
id35452,' bathtub was some cheap plastic retrofit job that crackled under my feet their so called complementary high speed internet access was a joke as i barely got a strong wifi signal on my laptop for more than a few seconds i thought i was going to end up tearing the shower flange out of the wall when i tried to adjust the showerhead..that is how poorly it was installed',not_happy
id35453,' i stayed here in june and was very impressed. ill admit that it was in a bad area but that was the only bad thing about it. the rooms were very spacious and the staff were helpful. the breakfast was pretty good and the rates were also very good. all in all a very good hotel.',happy
id35454,' location tips the scales to make this an excellent choice but the price (few free amenities) and quality of the shower tip it back to a very good rating. we would stay here again. we spent two nights strolling independence park and the surrounding areas at night having them virtually to ourselves. it was much quieter than expected given the location but we were disappointed to be able to hear neighboring guests who werent all that loud. the staff works hard to please. the rooms are very spacious and comfortable with very comfortable bedding. if you want bustling night life you might try closer to city hall but if youre interested in philadelphia is history this is a great place to stay.',happy
id35455,' stayed here this past saturday night. i am a hilton diamond member and spend -- plus nights in hilton properties. this is probably the worst one that i have stayed at in the past - years. most hampton inns are much nicer than this hotel. the location is good but everything else in this hotel is truly below average. the whole hotel just didnt feel clean. the guest rooms are very well worn and smelled very musty. the breakfast area felt like you were eating in a old denny is at -am. the food was cold and soggy the plates were wet and dirty and there were people eating in their bathrobes and socks. our room was on the -th floor overlooking state street. in my hilton preferences i specifically requested a room on a high floor (in order to dilute any noise from the streets). unfortunately they did not give me an upper floor and i could hear the red train every time it passed by our hotel. the bed was uncomfortable and the linens were horrible. the comforter kept sliding around in the duvet during the night so either my wife or i would end up with the whole comforter or none of the comforter. this may be a good hotel if you are not used to marriotts starwoods or other hilton properties. but if you do expect quality value comfort and service look elsewhere in chicago.',not_happy
id35456,' yes it is new york but there must be better choices for this price. clean facility but shows its age. judging from the crude repair job my door had been broken into previously. small room barely able to pass between the foot of the bed and the wall mounted flatscreen. no coffeepot in room. only phone is on the desknot on the nightstand. no shampoo among the toiletries; any noise in the hall came right through the wall. the only positives were great front desk staff and a very good continental breakfast from room service for $--.',not_happy
id35457,' i stayed at the hotel elysee quite by chance. i booked casblanca(a smaller sister hotel in times square) on the wrong date! the concierges there promptly started calling and got me a room at the elysee. the location was great(although the party i was attending was in times square hence my first choice of casablanca) and the hotel was lovely. i believe the rooms have recently been renovovated. there was no noise from the street even though my room was on --th. the bathroom was clean and nicely decorated. there is a clubby library-style lounge on the second floor where a complimentary continental breakfast is available( wine & cheese later in the day and coffee all day). the hotel is small but my room was large by nyc standards; there was a small seating area as well as a double bed. the staff was friendly but not obtrusive. i will definitely stay here again.',happy
id35458,' we have just returned from a - week stay in the new yorker hotel and i would like to say how much both myself and partner enjoyed our stay. after reading some of the reviews regarding the room size i was slightly worried however upon arrival my fears were not founded. we were allocated room -- -- and had fantastic views of the empire state building and the manhatten skyline. the room was spotless and remained that way by the great maid service. i found the room size to be fine clean and modern..... can i just remind people you are in new york city space is a luxuary many dont have. all the dealing we had with all hotel staff were very plesant and we found them to be very helpful. we were really surprised when we arrived that we were greated with a box of chocolates as we were celbrating our wedding anniversary. the location was fantastic walking distance to most of the major attractions if not subway at the side of the hotel or plenty of taxis outside he hotel -- hrs a day...... we have already decided to re book for january..... please dont read the negitive reviews theis hotel is clean modern rooms and friendly staff in a faantastic location',happy
id35459,' we pulled up in the parking lot and were immediatly concerned by the trashy looking guys hanging out on the parking lot one of them actually had a tire iron in his hand not a good sign. we had pre-booked and didnt know what to expect. we soon found out. upon trying to find our room we had to force our way around the nearly naked man sitting on the balcony outside our door. upon entering the room we were shocked that this place had not been shut down. how anyone could charge people to stay here is beyond me. i would rather stay in a box on the street at least then the air would not smell like sewer. holes in the walls dirty bed bathroom and carpet. we have stayed in alot of motels all over the country and have never seen anything like this. we were in the room about - minutes before leaving the room keys on the bed and walking out back around nearly naked man. luckily our car was still on the parking lot with all tires and wheels attached no joking that was actually a surprise. we ended up staying at a much nicer motel closer to graceland we couldnt wait to get showers after just a couple minutes in this trash dump. please i beg you do not stay here!!!',not_happy
id35460,' my experience at the holiday inn express was a blessing. the night i checked in with my family it was an unexpected stay. the original hotel that i had reservations with was inadequate and i needed to find a place without delay. i telephoned sunset valley holiday inn express and spoke to a very polite gentleman named mark molina who truly impressed. he answered the phone with such expertise that he simply expressed what the inn had to offer w-o any requests. the king on the inn politely offered service immediately that saved the day. i rushed right over to the inn and was ready for my stay. the service i received was so excellent that i extended for - more days; and all the days were so incredible in many different ways. everyday i looked forward to seeing the king of inn and the rest of the staff who became my beloved friends. i truly enjoyed my stay at the inn and most of all being treated like a queen. thank you. sincerely pc member queen p. twiggs',happy
id35461,' wonderful view. stayed in on the concierge level. had a great view of the bay and san francisco oakland bay bridge. also view across the bay toward oakland and berkley. excellent access to transportation including bart market-embarcadero trolley- buses and taxis. also walking friendly to bay front area and union area if you enjoy an in town walk. the access to the regency club was great. helpful concierge --- degree view and seating. the food in the club was great and you got to mix your own drinks on the honor system at $-.-- per mixed drinks was bargain. since you mixed your own no one minded a generous pour. this hotel had one of the best in hotel workout facilities i have seen. did not use the spa or swimming pool so no comment. did not eat at the resuraunt but enjoyed the food presentations at the regency club. all in all a good stay',happy
id35462,' the lobby was beautaiful and the staff was extremely kind and courteous. they made us feel special and very welcome. the ducks were fun. our room and bathroom was a little small but we were very with the rest of the hotel.',happy
id35463,' stayed the last night before major hotel renovation but property was still clean spacious with a great hot breakfast. free phone and internet. quiet.',happy
id35464,' decent hotel for the price but a bit humid. surprisingly quiet for being so close to the highway. we had difficulty getting a cab to downtown during the south by southwest festival.',not_happy
id35465,' i stayed in this hotel for a night in june. i picked it based on the reviews at tripadvisor and my choice was right. the main advantage is its location. its at -- min walking distance from the penn station. one can also easily walk upto the times square from the hotel. the room was good clean. the breakfast did not have much choices but was good. the front desk was very prompt and informative. location wise its perfect.',happy
id35466,' we were recently in chicago for the mls allstars vs. chelsea fc match and had called our travel agent to see where to stay. she suggested marriott-midway as it was a nice hotel and close to toyota park where the match would be. we were very pleased when we arrived at the hotel. plenty of parking space and the room was splendid! very comfy and cozy with plump featherbeds ---+ count sheets and just very very clean. everything was first class. the staff was terrific especially their irish concierge. the loveliest of people to work with and they made our stay one that we will never forget. we will surely stay there again when we are in chicago for a visit or to see another great soccer match!',happy
id35467,' stayed here for three nights while exploring san francisco. while the hotel is not located near any of the major sights (well the golden gate bridge is a short -- minute drive away) i enjoyed my stay here. i got an excellent rate of $--.-- a night plus free parking. since i booked this hotel in advance and knew what the rate was i was a little worried that it would be a rat trap for being that cheap in san francisco. as soon as i got into my room (all rooms were outside corriders which i dont really care for) i checked it over completely to make sure everything was o.k. - no bugs in bed clean sheets water was clear not brown and dirty and the air conditioning-heat worked. satisfied that everything was o.k. i unloaded my car and enjoyed staying there the next three nights. i didnt have any problems at all. the area was pretty safe as there were plenty of other hotels and a few restaurants close and the hotel is located off of a major street (lombard which is also highway --- a major street that cuts through san francisco). the hotel was pretty far from most attractions but was along a bus route (though i never used the public transportation in san francisco so i dont know if it is any good or not). one night after dark i walked back to my hotel from fisherman is wharf thinking that it wasnt that far away and ended up walking - miles! (i drove the same route the next day and clocked it to see exactly how far away it was.) i would definetly stay here again when in san francisco based on the price and the fact that it wasnt a complete rat trap for that price.',not_happy
id35468,' i have stayed at this location twice. the room experience on my first visit was great in the main part of the hotel. my second visit (- months later) however which was a pool side suite was not. room was very dated box spring and mattresses need replacement. the room was advertised refrig. microwave dishwasher however the unit had no dishes or utensils. also - months later the same lights were out or flickering at poolside and some of hot tub jets were still not all functioning. poll side furniture is not very comfortable. overall the main hotel and ammeneties are good and would stay again but not at poolside it was very disappointing.',happy
id35469,' my family of five spent - nights here. after flight cancellations and delays we finally arrived at affinia worn out and anxious to have a place to land. the gentleman at the front desk must have noticed our haggard appearance because he graciously upgraded our accommodations from a jr. suite to a one bedroom suite for free without us even requesting it. best thing that could have happened to us. we walked into our suite and felt right at home. with the kitchen and separate bedroom we felt very comfortable. our kids liked trying the different pillows on the pillow menu too. conveniently located to the subway and tucked away in a quiet neighborhood affinia gardens helped make our stay in nyc memorable to say the least.',happy
id35470,' hotel has very good rooms staff was polite friendly & helpful. so flying in & discover hotel this big has no dedicated shuttle service. there for a convention and the hotel has a pay for use wireless . thankfully some convention attendees set up hot spots through-out the hotel. come on hilton you have to charge for wireless? my last stay in san diego was at the catamaran resort on mission bay free wireless. i know the wireless fee was probably minimal and is a trivial thing but my next outing to san diego will be at the catamaran. if youre there for a convention or ball game this hotel is advantage is it is close proximity to both',not_happy
id35471,' i thought the capital hilton was pretty nice. it is a very convenient location (near orange blue and red metro lines and only a few blocks from the white house). my room was dated (not yet renovated) but was actually in very good condition (you could tell they had kept up with the maintenance really well). it was also a relatively large room. if i had a few nitpicky complaints they were: the lights in the vanity area were old flickery flourescents that werent the greatest and the tv (while normal-sized) was a little small given the distance it was from the bed (long-shaped room). but nothing too bad. there is not much of a view (unless you luck out and get one of the rooms at the end of the hall) but it is not bad (and it is not like there is much of a view in the middle of downtown anyway). my only major complaint is that the wi-fi is not free (and i was not going to pay $-- for it). i was able to find a starbucks nearby and used the wi-fi there (although this solution would obviously not work late at night). this seemed like a hotel that probably was very nice once upon a time and maybe it could be again some day. but for now i found it to be a very good deal for the money (it only cost me $-- and that was during a week with a major conference in town). even with a non-renovated room it was still nice.',happy
id35472,' dont stay here. never buy another fodors travel guide - they wrote this place up as something special and cool and im kicking myself in the head for not having first read the reviews on trip advisor. the first minute i stepped into the place i hated it and the rooms were a joke. their lobby is a night club and i couldnt possily stay there. the management was not accomodating and i lost $---.-- worth of deposit on a two night stay. do not stay here - it is a joke!',not_happy
id35473,' awesome staff and best service ever ...a credit to best western ads.....love paulette and daniel',happy
id35474,' we did a quick - night stay at this hotel when visiting phoenix. overall we liked the hotel and would go back. here are the pros and cons. pros - overall we though the service was very good by the bellman and the pool bar tender. i thought the front desk service checkin was mariginal. pools are all lovely and loved the ---ft water slide at the cascades pool. we did very romantic (but expensive) dinner at the different pointe of view mountaintop rest at the resort. we had amazing service food and an incredible view overlooking the phoenix light view. it was well worth it! cons: internet and cell coverage was horrible! hotel is older and although renovated the rooms were just okay and they did smell a bit. bottom line we would stay again as long as the rate is reasonable.',not_happy
id35475,' great experience. walking distance to many attractions and train. very good breakfast at the bistro. beautifully decorated throughout. parking the only negative.',happy
id35476,' perfect place to stay to watch broadway shows. close to times square and rockefeller center area. for those with cars to park valet is on --st st and parking fee is reasonable ($-- including tax). rooms are updated clean new and maintained well. towels are soft and toiletries are sufficient and does not look or feel cheap. we had a commanding view of the empire state bldg. slight downside would be no refs or microwave oven.',happy
id35477,' always a nice and quiet place to stay. friendly staff nice garden and convenient location. they will offer you complimentary coffee and doughnuts in the morning and also have a free wi-fi network to connect your laptop. guests wont especially bother you even if it gets quite cruisy during week-ends. i certainly wouldnt spend my life there but for a --- nights stop in l.a. it cant be beaten with such a budget!',happy
id35478,' during three of my trips to ny i stayed at hotel pennsylvania. if you dont want to spent more than --- dollars a night on a room this hotel is one of the only choices. location is excellent but sadly enough the staff is rude and the rooms badly need renovation. on my second and third visit i had to change rooms because the ones that i got offered were two small for - persons or looked just plain disgusting',not_happy
id35479,' the hotel is located conveniently close to the underground station within walking distance to most washington must-go sites. i stayed there on business and it was a perfect choice - location and staff was great. i must admit though that hotel facilities are becoming somewhat worn-out - particularly bathroom. room was painted with some dull grayish color. a wired internet connection worked well for me - i actually prefer it to wi-fi connection. still if you want a wi-fi it is accessible only in the lobby.',happy
id35480,' the hotel was great. we were able to check in early and had a room on -th floor which was great for the view. we checked in and i mentioned it was husband is birthday and they gave us - free breakfast. we thought that was great and breakfast at the hotel was good and had excellent service. we really liked sleeping on the temperpedic bed. it would have been nice to have chairs on the balcony and the rooms do need an upgrade but neither of those things would stop me from coming back.',happy
id35481,' the room we had may have been a little small but i was warned so i expected it not a problem as we only stayed the one night. the room was very comfortable. stan at the front door greeted us very freindly and very professional. for a room in downtown seattle we found this hotel to be very affordable and within walking distance to many attractions.',happy
id35482,' i stayed at the holiday inn austin town lake for one night in aug --. by joining the hotels frequent traveller program when i booked i was upgraded to a tower room (which overlooked the freeway) and received a --% discount on dinner in the hotel restaurant. the service in the restaurant wasnt very good but the staff at the front desk were friendly and helpful. although the room had a view of the freeway there wasnt any noise. the bed was extremely comfortable and the free wireless internet came in handy. the hotel was adjacent to some hiking trails by the lake which would have been nice if it hadnt been for the extreme heat (not the hotels fault of course)',not_happy
id35483,' great place to stay when using the seatac airport. turned our car in the night before our early morning flight and received shuttle service back to the red roof inn without any problems. appreciated the help in the early morning from our shuttle driver. the motel was most comfortable; rooms large clean and pleasant. the lobby area showed some wear but not so with our room.',happy
id35484,' we had a --- people event in the grand ballroom. prior to the event we had a food tasting and et estela estreda who served us. she was so attentive that we requested her for our actual day of event. the day before the event we went to set up and estela was there. once again she made sure we had everything and more that we needed. she makes everyone feel special and you know that you can depend on her. i am asking that the management of the hotel please acknowledge her excellent service. thank you.',happy
id35485,' im not really sure why this hotel is ranked so highly by others. we will try a different hotel next time. the folks at the desk and the restaurants were nice and very accomodating. but the beds were both uncomfortable the room was loud and the plate behind the shower handle came off in my hand. weve stayed in doubletrees before such as the one in santa monica and this one is just not in the same league at all. the furnishings in the rooms have certainly seen better days. for our money there are hotels nearby that are a better value that offer a better night is sleep and are a little more up-to-date.',not_happy
id35486,' nestled in the heart of soho this boutique style hotel boasts a clean sleek modern feel with all white linens and royal blue carpeting. we got our reservations through priceline and were somewhat hesitant about what we would find. however as we made our way to the main entrance through a walkway arched with english ivy and white lights our fears disappated. two greeters welcomed us and directed us to the upstairs. the rooms are smallish but fun to sit in with a couple of options for leisurely terrace sitting. as the hotel could not meet our requests for an additonal rollout they were quick to accommodate our needs with a alternative plan. a super shout out to vivian and the entire staff who made the adults and kids feel like they recieved the true royal treatment. we highly recommend the mondrian!',happy
id35487,' my husband and i spent five nights here last week. he was attending a conference and i being self-employed worked from our room. you have to admit the public spaces are spectacular the location is great and the hyatt staff second to none. additionally sally is and lael is offered great food albeit resort priced. here is where my compliments end. i wont stay at this property again until it is completely updated. the grout in my bathroom was so dirty that i didnt want to walk barefooted in there. the bed linens looked like a tire had run over them. i asked for another set and the second set had multiple stains. the chairs in redfield is deli were so dirty and shabby that i took my food outside. hall carpeting smelled and looked disgusting. room service was just plain bad. had to request the entreé be removed from our bill. our room decorations looked they were picked up at a yard sale. not so grand. way past due for a complete transformation.',not_happy
id35488,' i stayed at the holiday inn reliant this past weekend for the dog show it was a great location for our dogs the staff was nice the front desk was very helpful but when it came to management i ran into problems. i call to the frontdesk about -x is for the noise coming out of the room across the hall the security guard came up and knocked on the door but nothing was done each time and the noise continued into the night i later found out that the room belonged to the hotel is manager who had an issue with another guest who had problems with the noise level and some smoking going on in the room also go figure he did not apologize for his rude and cocky attitude or even the noise level he basically put it off on someone else but no one else was around. this hotel has poor management at least for that night.',not_happy
id35489,' stayed here with my girlfriend during one of our first stays in new york (decided to look into the westin after). the hotel is extremely chic and very trendy! starting from the entry lobby off broadway in times square (very very very good location!!) to the lobby upstairs... this hotel knows how to be trendy and elite! the room was standard but a corner room. it had a very modern japanese feeling to it. everything was jet black including the dark hallways and quite small feeling. the music cd provided was a nice touch and provided good background music during time in the room. the one thing that i didnt like was the bathroom. the walls and door were made of a thin japanese paper like material that didnt block sound and was just translucent. the bathrooms were by definition chic but wish they were more practical. the drinks in the lobby bar were very good. a good place to grab a drink to start off your big night in the city. concierge was pretty helpful although he always seemed busy. the check in people were fast and did a good job. i would recommend this hotel to young hip couple-travellers but families and tourists should steer clear! for the same price you could get a room at the westin that is -x larger.',not_happy
id35490,' we booked the hotel for wedding guests as the reception was at the museum of natural history across the street. the experiences of our group were consistently terrible...no hot water...televisions that did not work...requests for repairs that were ignored...front desk staff was the rudest and least responsive including hanging up when called swearing at a guest of any hotel in which i have ever stayed. our observations were that other guests experienced the same problems and were trated in the same way! stay away!!!',not_happy
id35491,' my husband and i went up to the city for a one night stay. we searched on line for something close to union square but not too expensive. we booked on the hotel is website for a breakfast package for $--- which included breakfast and parking. however upon checkout we were told that parking and breakfast were not included. they comped us the breakfast for a whopping $-.-- which is an outrageous price for croissants and muffins coffee and juice. checkout was not the right time to find out that they werent going to pay for parking. parking was $--. the total bill with tax and everything ended up being $---. this was not a $--- hotel! the location was great! couldnt be more convenient to union square. right next to the cable car. easy to get a cab. just perfect location. the room itself was huge but very poorly laid out. it was very difficult to watch tv from the bed but impossible to watch it from the chairs. we had to sit on the bed in order to watch it. we couldnt lie in bed and watch tv. the bathroom was terribly tiny with barely enough room to turn around in. it is an eco-friendly hotel. so everything was in dispenser is. soap shampoo lotion etc. i understand and am thrilled with this concept as it isnt so wasteful. however the dispenser is didnt work that well. you either got a lot or a little but never the right amount. if location is the most important thing to you this is the place to stay but that is the only reason.',not_happy
id35492,' we stayed - nights in a queen size bedroom suite on the --th floor. the room was large clean and quiet. it had two hd tv is full kitchen and a seperate bedroom for parents. mon-wed they have a complimentary light buffet in the evening and each morning they have a breakfast bar including eggs sausage potatoes breads yougert cereal hot oatmeal and cast iron waffle marker. a cvs drugstore is next door and the mc pherson metro station is three short blocks away. note that everything is much farther apart than it looks on the hotel scale and it is better to spend your energy walking the mall or museums instead of walking to them. the metro can connect to federal triad if you want to go to national art gallery natural history museum or american history museum or lenfant for national air and space museum. if you walk the mall and end up away from the metros dont be afraid to catch a taxi back it beats a revolution by your family! down side to this hotel: parking is not included in price but is clearly noted. most dc hotels charge extra for parking so it is no surprise. cleaning staff were great we can home early once and they were actually washing the floor.',happy
id35493,' we have stayed at affinia gardens over -- times in the past -- years. it is almost like one of those best kept secrets. the hotel not only exceeds our expectations but also surprises us with novelty and creativity at all times. i would say they manage to capture the charm of a small hotels with oversized rooms and created an oasis like calamity in the middle of a city that never sleeps. if there is one thing that i feel they are great at it is the management. the general manager has shown us and everybody as if they are presidents and kings. he has been sensitive to reolve all problems as they say from q-tips to comfort in the room to finding good restaurants and shows. in short everything you would get if you are staying with you were staying with your trusted friends. other things to keep in mind are their competitive prices along with their spacious rooms with a great location. they are friendly with young children and accommodating to their needs.',happy
id35494,' okay it is expensive especially if you only have a few hours till your re-booked flight after cancellation. but the luxury of not having to wait hours in lines for coupons shuttles slow check-ins and more might just be worth the expense. the extra hours of sleep gained by not going for the airlines free room at a basic off site motel made the cost worthwhile for me. the dining room has interesting tasty offerings and takes airline coupons. the staff was uniformly friendly and helpful attuned to the needs of the weary frustrated traveler. ive stayed there twice on my frequent trips thru dtw and have also tried the free room routine. weston wins.',happy
id35495,' great room great location but expensive for the service. staff appeared to be helpful during checkin but wasnt as helpful when we needed items like water glasses or a key that worked. had to return twice to front desk to get a key that worked. had to go to a separate floor for ice. ordered roomservice for breakfast. first it was delivered cold then when order came back left condiments behind & side item. requested late check out the following day staff did not enter in system and was called and told we were past check out time. valet was a joke gave ticket to get car back. waited -- mins then valet realized they put the keys away instead of getting car.',not_happy
id35496,' just back from a -night stay. could not fault location room size cleanliness staff all first class. only a short walk to times sq drug store on corner for beer dollar pizza on the other. staff were excellent polite and couldnt do enough to hell. breakfast was good and only ever had trouble one morning finding a table which can be expected with a hotel this size. even so tubs provided to take back to the room. lifts can be slow with only - but we had a low floor so we could use the stairs but with a max -min wait for a lift when we did need one we cant complain. overall definitely recommend with high praise to the dedicated staff.',happy
id35497,' surprisingly convenient located with it is own walkway right from the airport this hotel was the perfect break for an overnight stay before continuing on to europe. put the words aiport and hotel together and the first thing that comes to mind is noise not so here. we had a lovely room wifi access and even dined at the hotel restaurant - dinner once and lunch the next day - both times exceeded my expectations. we continued on our trip well rested and ready to go - we will definitely return.',happy
id35498,' we stayed in a junior suite at the westin riverwalk for a long weekend. the entire weekend was fabulous. the staff was very friendly and were quick to respond to any requests we made. the room was perfect...very comfortable bed sitting area was great wonderful balcony...could not have asked for a better romantic getaway. we dined in the restaurant downstairs for brunch one morning. the food was terrific! service was great too! we loved the location of the hotel as it is close to all the action but not in the middle of the noise. perfect getaway and we will be going back!',happy
id35499,' my trip to this hotel was solely for business. i stayed - nights. time to check-in was at least -- minutes of waiting in line. the a-c did not work in the room i was given - the hotel fixed this by adjusting a switch above the ceiling tile (most likely to save them money and keep guests from using it until they complain). every day id come back from the office my room keys would not work. the hotel suggested i demagnetized them by keeping them too close to my credit cards or cell phone (really?!). next day was the same - this time they suggested i was swiping the cards too quickly. third day was the same - this time i made sure to tell them i kept the cards away from all cell phones and credit cards - they suggested maybe it was the way they were programmed this time. on a lighter note the remote control for the tv in the living area did not work and both tv is in the room also had problems with channel clarity. the staff clearly lacks a knowledge to solve recurring issues and did not bother to compensate me for any issues within the room upon my departure. on a plus note the hotel is located conveniently to the scripps business center.',not_happy
id35500,' we have stayed numerous times at this hotel over the past -- years. it began as a hyatt propertythen had several ownership changes and now is part of the milennium chain. the rooms are of a generous size; the health club including the pool is well-maintained with beautiful views over the east river. the staff is helpful and the clientele are from many idfferent nations. we prefer the east side of the city as it is quieter not packed with tourists. the hotel is accross the street form the united nations which is ceratinly worth a tour.',happy
id35501,' just got back from staying here from may -- - may --. upon check in i was given a king suite on the first floor. the room had an unfresh odor maybe from someone smoking in the room in the past. i also noticed the bottom piece on the refrigerator was falling off into the floor. all the kitchen appliances were old and had a rusty-dirty-way past their time look. i spent a couple hours in the room but started to get a headache from the smell. i went to the office and was able to get a different room quickly and easily. i was swapped to a queen bedroom on the second floor. this room was slighly better without the smell and the appliances didnt look as run down even though the stove and microwave looked to be from the ----s. like the other room this room was just a basic room. there were no frills and with the stucco ceilings it looked like it was in bad need of an update. the bed was a basic single mattress which left me wondering why we had issues the entire stay with the fitted sheet coming off the mattress. the tv that was located in the living room area was a dynex which left a lot to be desired. the picture always had a whited out look to it. it would frequently lose the signal causing the screen to get distorted. this was the only tv in the room and the cable cord was not long enough to be able to move the tv to an area where it could be seen from the bedroom. there was also no cable connection in the bedroom. so in order to watch tv you had to sit on the very uncomfortable sofa in the living room. not good for someone who likes to fall asleep watching tv. while they claim to offer free wifi this never worked for my entire stay. when i was actually able to connect the connection was so slow it was just better to tether a connection to my laptop from my iphone. i called the office once about this and the guy who answered said he would reset the router. this didnt help at all. i assume they must have some issues with their wifi as the paper that they give you at check in asks that you limit your use during peak hours. the most major issue that we had was that the ceiling in the bathroom leaked the entire time. it started out as a small drop of water and once it rained it became much worse. since it as getting close to the end of our stay we just put some towels in the floor and dealt with it. the towels were sopping wet. we joked that the driest spot in the bathroom was in the shower. the only thing that i can say that this hotel has going for it is the space you get. the room is huge with a very large closet in the bedroom. you also get the living room and full kitchen. this would be great for a large family on a tight budget. however for my needs i wish i had booked the hawthorn in addison again. i had stayed there just a month earlier and it was so much nicer. i had only booked here because it was slightly cheaper and figured with it being the same brand as the other hotel it would be fine. i was very wrong. i understand that things happen and hotels cant always be perfect but there were so many issues here that i wouldnt even have wanted to fool with calling management over all of it. who wants to spend their whole trip dealing with trying to get things fixed. i will definitely read reviews more closely next time i book a room.',not_happy
id35502,' i definitely likes this one. the rooms were stylish and comfortable the staff was very friendly and the location is great. there is free wifi the bathrooms are really cool with all the fancy indirect lighting. rooms arent very large but i would say that is ok given the overall quality of the rooms. nice bar and restaurant downstairs. i would definitely stay here again and recommend the back bay hotel.',happy
id35503,' being a starwood hotel member has its perks. while checking into the westin chicago river north i was updated to a suite. the suite had a isweet view of chicago. i was overlooking the river and most of downtown chicago able to watch the sunset each night. the location of this location was perfectly located to many restaurants-bars. the house of blues was right across the street from the hotel. the theater district was a short walk across the river (about - minutes by foot). the suite was very large had a chaise lounge large desk with plenty of counter space in the room. the hotel bar located near the check in was adequate nothing amazing but with so much to do outside of the hotel this wasnt an issue. i have already recommended this place to other friends.',happy
id35504,' we purchased the groupon offer and booked a stay for a sat and sun night. the hotel was clean enough with friendly service from the front desk when we checked in. the room was clean - furniture was well worn but didnt find anything unsatisfactory. we were told there was going to be a pool party starting at -pm so we took our two girls down for a quick swim. pool was decent with a zero entry and waterfalls. towels were available yeah they were a little worn but wasnt an issue for us. since they had a party going on we decided to eat out and took the light rail to a restaurant closer to downtown(light rail stop just one block from the hotel). worked out well. we were in a cabana suite by the pool on the fifth floor. people were out there partying till -am and kept us up unfortunate but not a deal breaker. we got up to go to breakfast beer bottles and cups by the pool still out and room service food and plates from the night before were by the elevator too but didnt bother us to much. breakfast was good although the waiter was grumpy. we left a small tip. we were out for most of the day exploring the finest of phoenix. when we got back the hotel staff had cleaned the room and the rest of the hotel seemed to be cleaned up by the staff. noticed staff cleaning rooms into the early evening and mopping the floors in the lobby too. went for another dip in the pool on the ground floor and played on the playground. a lady arrived and requested a towel since there none. staff brought out the towels quickly to the pool. that night we used our food voucher on a good meal and the next morning we check out with no problems. there were quite a few interesting people there with body art tatoos and there were some regular folks too with family and a retired woman from canada. overall a good experience and a great deal for the -- dollar groupon with included two nights and the -- dollar food voucher.',not_happy
id35505,' i stayed at this hotel in jan. ----. we took the l to the hotel from midway airport. it was so easy to find we just went down the stairs from the l and there was the hotel (and protesters outside the hotel for some reason.) anyway the lobby was very nice and big very elegant. check-in was a breeze however we requested - double beds and she said they didnt have anything available. she then said they had a king room w-a sofa bed. so we took that. glad we did because it was on the corner of a high floor and the room was about double the size of a regular room. it was very nice however it could use a little updating. the location was very good but since it was next to the l you could hear it all night until it stopped. it was a short walk to the magnificant mile shops and state street shops were even closer. next time id like to stay on the mile because it seems thats where we spent most of our time.',happy
id35506,' at first glance the hotel did not impress me that much. it is definitely dated and does not stand out from any of the other road side hotels out there. however it does have quite few really good qualities. it was exceptionally clean; ive stayed in some high priced hotels that werent half as clean as this one. i found the staff to be very friendly and helpful and i loved the free wifi and breakfast. the breakfast selection was surprising good. waffles cereal eggs pastries yogurt breakfast bars fruit coffee juice... the list goes on. the beds were also extremely comfortable. this hotel seems to have made a real effort to work with what they have (an older no frills hotel) and give people all the little things that could make their stay pleasant. it is located along a main highway and you could hear the traffic during the morning rush but it wasnt any worse than what you would here in any city. im a light sleeper and it didnt bother me at all.',happy
id35507,' we stayed here on our way to seatac airport. the rooms were very clean and comfortable. there was a lot of space in the rooms including a work space with a desk and office chair. the check-in went very smoothy and was professional. the shuttle driver was very professional and courteous. he recommended a restaurant for us to eat in and very pleasant to be around. of all of the hotels we have stayed at in seatac this was the best and the best value as well.',happy
id35508,' the location of this hotel is perfect in that it is facing central park; the staff were very helpful before we ever got there - booking restaraunts etc; our bedroom was one of the nicest i have ever stayed in on a ny visit. very large new and bathroom very spacious. the bar in the hotel can be very lively and interesting. some negatives: there was a delay at check in which did bother me after a long flight; breakfast were expensive. outside that - a very pleasant experience.',happy
id35509,' the staff is so accommodating with a smile! and goes out of their way to make every request better than possible.... it is amazing... a must stop!',happy
id35510,' really not impressed by the sofia. the hotel is adjacent to the greyhound station and there was always a good number of homeless people around the hotel entrance which my fiancee found offputting and at times threatening. the renovation of the hohel is very sympathetically done but its age does mean that the rooms are untidy. with - of us plus - bags there wasnt much space for movement and wardrobe space is limited. my major moan at the sofia concerns the housekeeping. the room looked dirty when we arrived. the comp mouthwash had been opened and the sink had a scummy residue around it. this didnt improve throughout our stay. front desk staff were helpful and the business centre was very good. the attached restaurant seemed popular although the bar staff were among the least friendly i have encountered in the us.',not_happy
id35511,' did a - night stay at this resort due to a huge special this property was having. parking a $-- value was included in my room rate. since i was hilton honors gold vip - bottles of water - coffees & pastries along with - appetizers were complimentary as was the internet. jorge my check-in agent was courteous and friendly. he explained things very well. as a hilton honors gold vip i was also upgraded to the top floor --th and given a room w- the city view. the room was brand new as the property was completed in ----. the mattress and towels were all very comfortable and luxurious. in addition the room was also very quiet w- the central hvac in the room. the breakfast buffet was top notch at $--.--. it consisted of the standard omelet station ham bacon sausage stations along with the bread and fruit stations. the croissants were tasty since they were freshly baked. ill definitely stay here again if the property continues to have great rates! :d',happy
id35512,' i absolutely love this hotel and recommend it to all my friends. its in a great location downtown...perfect walking distance to entertainment and shopping. the beds were so difficult to get out of in the morning...just a little slice of heaven in my room. now the rooms are a bit smaller but i dont spend that much time in my hotel room to justify having it any larger. as i said before i love this hotel and recommend it to anyone that visits downtown denver.',happy
id35513,' the chicago south loop hotel is great! before we even arrived at the front door of the hotel we were treated with excellent service. my employer was very impressed with andrew who works at the front desk. he gave us great directions to the hotel. when we arrived kyle opened the door for us and showed us to our rooms. he was also very helpful with restaurant selections. a man named patrick searles who i believe helps out with maintenance was also very helpful to me while i was there. i have never been to a hotel and found more friendly service.',happy
id35514,' the hotel is a wonderfully modern sophisticated hotel. a real gem!! the decor colors ambiance everything is first class. it is unique and indepedent from any chain or touristy type hotels. i traveled with my husband and two teenage children and we all fell in love with the hotel. it is located in a rather flamboyant neighborhood which only lending to its charm. the hotel staff were very cool and gave great recommendations for restaurants and things to do.',happy
id35515,' this hotel was great especially i think it is only rated a - --- star. the room was a smoking room which is perfect. it was clean a big and just like the picture on the web site. my only compliant would be that the room could use a new carpet as the carpet was stained other than that it was perfect!! great location close to everything.',happy
id35516,' this is my third visit in - months at the hilton post oak. i have never been treated so well at any hotel. i am very familiar with what exceptional service is and it is here. what an incredible staff everywhere you go. it could be -:-- in the morning and the graveyard shift is cleaning polishing floors etc. and they are still helpful and the best of all give a hello and good morning. a good cup of coffee in my hand and it would have been a perfect start of the day! checking in at the front desk with stephanie and anthony was a pleasure. along with toya they were always smiling and asking if everything was okay. rooms were very clean and roomy and it doesnt hurt that the beds are so comfortable. venus the hotel operator. you dont see her but you sure can feel the smile when she answers the phone. doesnt matter how many times you have to call her she is a joy! tony in banquets is absolutely a hidden gem. his exceptional service makes you feel as though you are in a fine dining restaurant. his staff is amazing. last but defiantly not least davonna and niki in the sales department. what a pleasure to work with. they will make you feel like your best friends and have known you for years. always coming around to see if we needed anything. i cant say enough about the hilton post oak except that i will be returning. thank you and i will be back again! heather acrie',happy
id35517,' having traveled to dallas regularly for the past decade i claim the adolphus as my favorite hotel in the usa. it is like staying at a rich aunt is estate! the rooms are quiet and plush with a privacy factor not to be equaled for the price---go for the junior suite. the dining is superb. everyone raves about the five diamond aaa award for the french room and you can drift through the lavish lounge during high tea with the aplomb of a british duke. but be aware there are also other less sumptuous offerings for the budget-conscious people like me. i love the location near coffee shops and numerous al fresco eatery offerings. did i mention the artwork? the adolphus lobby is like a wing at the dallas art museum. but what has made me a declared member of the adolphus family are the people who work there (shawnta in reservations remembers me after umpteen years!). this is often what makes or breaks a hotel and the adolphus never rests on the laurels of its accommodations it employs top-notch people. get to know them. whether for business or a memorable romantic weekend you cannot do any better in dallas than the adolphus! hey remember what i said about a jr. suite...do it!',happy
id35518,' what a nice hotel at a decent price near lax! our room was newly redone sort of in the style of a boutique hotel. everything worked well and the room was immaculate. noise was minimal even though the hotel is near the approach to the north runway and near i----. it is obvious that renovations are ongoing at this hotel but that activity was not a distraction. parking here is pay parking - make sure that you pay at the hotel desk and not at the outdoor kiosk ($-- per night versus $--). also restaurants are not handy. aside from the golden arches and the sub shop across century there are no restaurants within walking distance. unless you are willing to drive more than ---- minutes you are pretty much stuck with the same old dreary chain restaurants you know and hate back home.',happy
id35519,' we were a group of - family members staying at the fairmont in - rooms. the lobby is impressively large and ornate. having said that we were also approached by a panhandler while sitting in the lobby. our room was fine but the carpet was shabby and needed to be replaced. one of our group was placed in a room with a murphy bed! my main complaint was the noise in our room from traffic. it was hard to sleep. the fairmont is a grand old lady but badly needs some renovations. the location is very central but be ready to pay for parking. we did not eat breakfast there as it was too expensive but there are reasonable places nearby. we did enjoy appetizers and drinks at shuckers.',not_happy
id35520,' jerome provided me with excellent service upon checkout and went above and beyond the call of customer service when i experienced a problem with my credit card upon checkout. the following day julie worked very diligently with me and my credit card company to resolve the problem created with my credit card company. the bed was the most comfortable bed i have slept in at any hotel. our conference was a great success because of all the personal attention we received from the staff.',happy
id35521,' the beacon is in a residential area in the upper west side surrounded by tree-lined streets shops and great restaurants. we stayed in a - bedroom newly renovated suite and were impressed with the size especially the lounge room and not - but - closets so we had - each for our clothes. we also had a fully equipped kitchen and - large tv is with about --- channels newspaper delivered daily and very comfy bed. over the road is fairways deli-supermarket with a huge selection of fresh fruit and vegies hot meals bar b q chooks pastries pies quiches gourmet shelf lines and deli items. the beacon bottle shop is excellent and i found several preservative free wines which is more then i can at home in sydney. there is free internet access in a little room off the lobby which is always a plus with me. as it was my first visit to new york i was a bit concerned as i had heard people could be rude or abrupt but i did not encounter this anywhere. the staff at the beacon were always smiling and friendly from the doorman front desk concierge to the lady who made up our room. we bought ourselves $-- -day subway passes and were given friendly assistance by the man at our local --nd street subway and a business man who showed us the way to the correct platform and where to get off the train. outside the subway a mass of pink tulips were in full bloom. over - days we explored manhattan with our passes and found the subway fast and safe. central park was only - blocks away so we spent several hours there but did not see half of it as it so huge. the manhattan diner about a block away had some great lunch time specials and the meals were huge i would definitely return to the beacon and would recommend it to families for the extra room and the cooking facilities',happy
id35522,' the room was fantastic we had great views and had a corner room with two massive windows. the facilities were great the gym equipment and restaurant were pretty nice. on arrival we werent told of the necessary $--- security deposit instead it was taken from my credit card without asking and wasnt returned for - days. on our second night after a long journey we were woken before -am by very noisy workers and window cleaners. super slow wifi at an expensive cost. the location was great we took advantage of union square and did plenty of shopping. we would stay here again.',not_happy
id35523,' i want to let management know what a great job that both sara odonnal and jenavv escobedo did while i attended the cam conference may --th through the --th. these ladies clearly went above what i would have expected since i was not a vip. i so appreciated their sense of humor and the way they interacted with guests like myself. always with a smile and a hello! so please do recognize them for the wonderful experience they provided to me as a -st time guest to your hotel. thanks john arnold i shared a room with mike jaffe #--- i think.',happy
id35524,' a real shame... at the rates this place is charging i do expect a better level of upkeep. bowed ceilings peeling wallpaper splintered woodwork dank smelling room... i booked a superior double when i saw what i was given complained and was given a vaguely better room. was only on a short stopover so decided to stick rather than twist. i would not recommend this hotel to anyone.',not_happy
id35525,' we have just returned from a - night stay at the opal and overall this was our least favourite hotel we have stayed in during our - week vacation. we arrived about -pm and the first person we were greeted by was someone asking for spare change. we then had to be buzzed into the hotel but check in was quick and effiicient. we were sharing a room with my parents and the room itself was huge with it is own seating area but the bathroom was very small and there was little space to put your toiletries. breakfast could have been better toast and fruit was mainly on offer and there was very not enough space for the number of people eating. the hotel has an adjoining restaurant called mel is dinner which is a themed diner and they offer value for money. across the street is tommy is joint which is a bar but they also sell very reasonably priced food. the hotel itself was ok but i really didnt like the area. it is not close to many attractions union square is about -- minutes walk (downhill) and at night i really felt intimated by the number of people that are hanging around. my husband and i are savvy travellers so we walked down the street to find a thai restaurant the nearest was in the tenderloin as this is just streets away from the hotel and i definitely recommend that you avoid that place as it is not very welcoming. overall an average hotel which is value for money but we wont be returning.',not_happy
id35526,' this is a deal for the price in the area it seems. i hate boston it was almost as bad as ny. the hotel was clean and had free parking. no breakfast included but if you want you can do to the store behind the hotel for food which is neat. i would stay again if in boston but let hope i dont have to ever go there again :)',not_happy
id35527,' this is a comfortable hotel and dog friendly. we expected a less than desirable room since we were traveling with my daughters - dogs. but pleasantly surprised with the room pool and hot tub area was clean and accommodating. breakfast had a waffle machine and was well serviced. beds are double but comfortable. area was safe as we had a moving truck parked in the lot with no issues.',happy
id35528,' the hotel staff was always visible and helpful. the room size was unheard of for a midtown nyc hotel room. the location was incredible!!! we did have to wait awhile to check in as our flight had us to the hotel by -- am.',happy
id35529,' i stayed there last friday and everything was great but the service was the best. the staff was so friendly and just made you feel comfortable. janita at the front desk is the best she has such an inviting and comforting smile and personality. really enjoyed breakfast also and everyone working the breakfast room was also always smiling and friendly. will definitely stay again.',happy
id35530,' my business trip stay was a great experience. the staff was friendly and very helpful with any questions i had. the hotel had all the amenties you could want or need to make your stay more enjoyable.would recommend this hotel for any stay whether is business or pleasure. thanks michelle to you and your wonderful staff!!!!',happy
id35531,' from the moment we strolled into the hotel we were greeted with smiles and hellos. pulling our own luggage (no thank you weve got it) we were directed to the lobby on the --th floor. the front desk there had us heading to our room in less than five minutes including a personal walk with us to the elevators and more smiles. the room on the --th floor had an amazing view of the city and lake. bed and bathroom rated as close to the best. spa treatment for my wife was worth every penny.we stayed two nights and had a catered breakfast and lunch that hit the spot.',happy
id35532,' stayed here for - nights and was pleased with the hotel and its location to the main tourist sites. the rooms were very clean and fresh. check in staff were helpful and attentive. the car park is under the hotel be aware the alley which leads to the carpark is is easy to miss and of course its on a one way street. places to eat in the evening were a few blocks away we headed towards dupont circle area. roof top swimming pool was adequate kids cooled off before after a days sight seeing before heading out again in the evening. life guard was on duty.',happy
id35533,' you realize when staying at the loews what a great city philadelphia is. one of the reasons is that hotel is in a great location for seeing the sights and the deluxe room we were given had a great cityscape view towards the delaware river. stayed six nights and enjoyed every one.',happy
id35534,' we got a great deal on this hotel through hotwire. the location for the hotel was perfect!! we walked to pretty much everything...restaurants shopping etc. this was an anniversary trip so i called ahead to ask for any upgrade options. our room was on the --th floor of the historic tower. the room was huge and had amazing views! even from the huge bathroom! after we checked in the hotel brought us a bottle of champagne for our anniversary which was a wonderful gesture and very much appreciated. this is our second stay in an intercontinental location and we will be back for sure!',happy
id35535,' we absolutely enjoyed our getaway weekend at the sheraton inner harbor for memorial day weekend. we decided that baltimore would be a good city to explore for the long weekend and booked a club room through spg. as always we were very with our decision. hotel staff is friendly professional and courteous. the hotel is located near inner harbor but have to admit that i had to drag my husband and son out of the hotel as they did not want to leave the comforts of the bed and room. they were more than to relax stay in the room! i did manage to get them to leave the room with much resistance and we enjoyed the restaurants and local area sites via the water taxi that took us to fells point and fort mchenry. i highly recommend this hotel is you are looking for convenient access to inner harbor and excellent hotel accomodations and service.',happy
id35536,' new hotel with smart rooms (not small) in a good location. nice touch - large fridges in reception with a selection of food - drink items to buy; great for us as we arrived late at night starving! only complaint - lifts are small and get very busy; when one was out of order it caused delays in getting up to room so walked up the stairs (only -- floors!). overall - very pleased with our stay and would recommend. top tip - hotel is very close to penn station so you can use the penn station to jamaica (lirr express train) for access to - from jfk - quicker than subway.',happy
id35537,' this hotel is very well located really close to a bart station (powell st) and almost in front of the cable car station. walking just a few blocks you´ll be at the union square. we booked a pack that included breakfast at the club lounge and got a --th floor room. the room was really nice and clean and so was the bathroom. however there was no refrigerator in the room and you have to pay u$ -- dollar daily for wi-fi access! you can hear some noise from the street (specially sirens) even in such a high level floor but it was not enough to disturb our sleep time. as mentioned by others the club lounge is a nice but small place. the breakfast was ok. there´s some variety of fruits cheeses ham and pastries (but personally i was frustrated when i found no chocolat muffin and no scrambled eggs in the mix). overall it was a great stay.',not_happy
id35538,' myself my husband and myself stayed here for one night on our arrival in the us. the two rooms we booked were next to each other and were a good size. however the bulb in our bathroom didnt work and it took two phones calls and over two hours to get it fixed. for some inexplicable reason a gentleman from housekeeping decided to bring fresh towels to several of the rooms on our floor at midnight. we already had plenty of clean towels and didnt much appreciate being woken up. the public areas are very pleasant and clean but the corridors are rather shabby & could do with a bit of sprucing up. on the plus side we had a lovely dinner in the restaurant at the hotel and the staff were very helpful and friendly. also the driver of the shuttle bus to the airport kindly offered to take us directly to our car hire company saving us some time.',not_happy
id35539,' i checked into this hotel a few days ago. the hotel is brand new; the rooms lobby etc. are all beautifully appointed and first class. the area is just off the freeway and there is some ongoing construction in the area adjoining the property. im not thrilled with the location as there isnt much to do close by. any entertainment-shopping is a good ----- minute drive - not bad but i wish the area had more to offer. there is limited parking on lot but there is a large parking garage just steps from the door (still on property). the best thing about this hotel besides being new is the outstanding service. the staff here is just wonderful. they go above and beyond the call of duty to make sure youre having a great stay to see if there is anything you need etc. i ordered room service tonight and the server phoned shortly to ask how my meal was! i cant say enough about the people here - from the from frount reception counter folks house keeping restaurant staff etc. everyone has just been fantastic.',happy
id35540,' first just to be clear because it can be a bit confusing we are reviewing the holiday inn express at --- north point. there is a holiday inn right next door (with the same address) which does not offer the same amenities. the hi express delivered as advertised (free breakfast free internet in the room) and we had a junior suite which includes a microwave and mini-frig (a must have for us) the hotel seems relatively new; the rooms are very clean and comfortable. the location is about a - block walk to the wharf close enough to be convenient but far enough that it is quiet here. the hotel breakfast was ok but it is free so you cant complain. it is crowded at breakfast but they have plenty of tables and we were always able to get a table with no problem. there are two very close restaurants right near the hotel wed recommend (hollywood cafe for lunch and cafe pescatore for lunch or dinner). compared to the cost of other sf hotels and what you get at the hie wed recommend this hotel for your stay in sf.',happy
id35541,' the elysian hotel is definitely the nicest place we have stayed in. it is located just off the main shopping area in town. the rooms are so comfortable and quiet. the staff was amazing. kudos to them! it is pricey but if you have the money then this is the place to stay!',happy
id35542,' was clean good confort staff were really good. god experience and great location. it is very closer from rockies park you can walk to the park or downtown. around it you have mcdonalds dominoes pizza mexican restaurant gas station police station and public bus parade.',happy
id35543,' my husband and i had a getaway to new york just after christmas. we booked a room at the algonquin by calling them directly. i felt uncomfortable doing it over the internet. i told the agent i spoke with about the special internet price i had seen and he honored this price. we had absolutely no trouble checking in and getting up to our room with excellent service. the rooms are small but this is new york and all the rooms are small. it was just really cozy and all that we needed. we had comfortable beds with down comforters and plenty of soft and fluffy pillows. we had a lovely stand in shower with plenty of wonderful hot water. just being at the algonquin was very exciting with all the dinner shows that go on and the lounge is always buzzing with activity. the location couldnt be better walking distance to just about everything very close to shows times square and the new york public library of historical fame. the breakfast served in the lobby was truly delicious but ws $-- with tip just for two people. during the rest of our trip we at breakfast at the cute diner next door the red flame which was pefect for us. each morning we got up before dawn to start our day of sight seeing and the fresh food and hot coffee next door really hit the spot. if you go to new york stay at the algonquin by all means!!!!!',happy
id35544,' the hotel was at best a motel on arrival we were told that the room we booked was not available and so were upgraded to a suite that had two queen size beds (we booked a king deluxe room). as it was -pm when we arrived we had no choice but to take the room. on arrival at the room we found it to be dirty with wet cleaning cloth is on the floor and table the bedding had holes in it some of the towels had obviously been used and then put back on the towel holder. the enamel surface on the bath was missing in large areas so leaving a chipped surface so making it unsuitable for having a bath and the blinds on one of the windows was held on with white tape. the lounge area was dark and smelt dirty-damp. we complained the following morning and was advised that there was currently no alternative at that time but they would call later on that day when a room was free. we left the hotel all day and received no phone call so on our return i went to reception and complained again this time we were offered another room again a suit in the same block this room was cleaner however the following morning we noticed a smell of sewerage from the bathroom missing foam seats on the chairs on the balcony and the patio door glass was misted up so you could hardly see out of them i phone reception and asked for someone to have a look at the terrible smell two days passed and not one came i then complained again and a man turned up with some drain cleaner this resolved the problem for a few hours then it returned. the following day we checked out and i complained again about the smell. in short after staying a various hyatt hotels around the world this would have to be the worst of any hotel i have ever stayed in the fact that this hotel has supposed to have recently had a $-- million dollar upgrade is a total joke as the rooms are tatty and dated as as for the pool area this had old and warn sun beds and the pool had a large chuck of concrete missing from the side leaving a sharp edge that could easily result in an injury. in addition the suites are located right on the marina which is open to the public this resulted on a few occasions looking out onto the public foot pat and finding one of the local down and outs going through the bin which made us feel very uneasy as there are no locks on the patio doors overlooking this area. whilst the hotel is in a good location for sea world i would recommend you look else were maybe the hyatt at manchester whilst a --',not_happy
id35545,' after reading all the reveiws i think my expectations were set to high. this is a nice budget hotel but # - on trip advisor? really? we stayed on our way to a cruise ship departure in galveston and found the hotel to be good value for the money and that is all i can really say about it.',not_happy
id35546,' this hotel focuses so much on supplying the extras that they completely dropped the ball on the basics. i am a business traveler and i booked one night at the andaz wall street location. my pros and cons list is below if you want to skip my review. ive heard all good things about the andaz -th avenue location so i expected a positive experience at the andaz wall street location. i called the hotel the night before to let them know that i would need to check in early the next morning at -am. the front desk told me that they would do their best to get a room ready for me by that time. when i arrived the next morning i was checked in quickly and given a room. (sidenote: i thought it was funny that they asked whether i needed two keys or one usually the hotel employees are discreet and hand you two keys). i went up to the room. it was big and bright for a hotel room in nyc. i always give the room a once over to get an idea of what i have and what i need. when i walked in the room i immediately noticed that the floor creaked when i walked in (fake wood floor) and my shoes would stick to the floor everytime i took a step. the rug under the bed had random stains on it. the remote for the tv was missing the back cover (that was sloppy; housekeeping should have picked up on this especially because they took the time to program a personal greeting to me on the tv screen). i found out that housekeeping comes in at -am. the bathroom is all black tile. but that didnt keep me from noticing the shower stains and soap scum left by the last hotel patron and dirty foot stains all over the floor. the only bathtowels were on a towel rack in the shower. considering the stains i found in the shower i didnt want to use the towels that were placed in the shower. the sink and toilet were clean. i was also disapointed by the lighting in the bathroom it is very dark. i turned all the lights on and it still didnt help. i had to do my hair in the hall under the light in front of the doorway. the hotel stocks their bathrooms with kiehls shampoo body wash conditioner lotion and vegetable soap. no mouthwash is in the bathroom. the closets have no doors so they were more like built in shelves. well the built in shelves had two robes two slippers and a few hangers. not sure if the slippers were already used because they werent in plastic. the next built in shelf had a door at the bottom which houses the snack bar. free snacks and non alcoholic drinks are cool but one of the water bottles in my snack bar was open and half full (another strike against housekeeping). among the shelves the safe was no where to be found. i finally found the safe in the cabinets under the tv. in my opinion i would prefer the safe in the closet a closet with a door. this brings me to hotel security. considering that this is a newer hotel i expected the elevators to require the use of a room key to access certain floors. none of the elevators have this feature. additionally there are no doormen at this hotel. when i checked in the hotel employees (- at any given time) who checked me into the hotel were expected to help me carry my bags to the elevator. luckily all i had was an overnight bag so i did not need assistance. but it was painful to watch them carry luggage of other guest to the elevator and also ridiculous. (btw there is no actual front desk just a kiosk with two laptops and two ipads.). back to the actual room there is no iron in the room. i called guest services about this and they told me that none of the rooms have irons. it had to be requested. there is no ironing board in the room either. the hotel room phone has two buttons that link you to hotel staff the eat-in button and the host button. the buttons led to the same two people. room service was quick and the servers were polite. i ordered twice and both times the servers insisted on coming into the room to set down the food. i would prefer to take the tray from them at the door. room service is charged to the room but i had to sign a receipt each time the server brought my order to the room. gratuities are not included in the check which is a pain. the tv channels are the basic networks tbs cnn hbo cartoon network e! mtv vh- a&e espn; no showtime no hgtv no food network no nick. the room service menu is on the tv but when i tried to call and order from it i was informed that it was not updated. the menu does not have any actual appetizers just salad and soup ($--). there are a lot of tourists at this hotel and not many business travelers. if youre looking for sophistication and convienance you wont find it here. try the sheraton tribeca. pros fast check-in free breakfast and coffee on the first floor free in-room snacks and non-alcoholic drinks free wi-fi large room bathroom and shower. quality toiletries hotel staff responsive and friendly transit nearby duane reade across the street (--hr drug store) near world trade center battery park city and south street seaport. that is it. cons no express check out no night time turn down service housekeeping is not around -- hrs and it shows! elevators do not have security feature to keep strangers off floor no doorman to help with luggage-hail cab-etc no iron or ironing board (must be requested) dirty bathroom (shower stains and soap scum from last patron) bad bathroom lighting no closets - built in shelves poor housekeeping (half full beverage in snack bar sticky floor dirty rug) inconvenient location - not near major sightseeing attractions wood floors that squeak and all windows face other residential buildings in the area so your blinds will always be down.',not_happy
id35547,' what a welcome relief to find a cheap clean comfortable hotel and to be treated with such care. no need to ever stay in a chain hotel-motel in phoenix.',happy
id35548,' ****first of all i have no affiliation with this hotel nor was i asked to write any type of review. this is strictly of my own free will and my own honesty..... this is our -th stay at the rennaissance denver. our stay was for (-) nights. we have a covention-conference there twice a year. our group is very close so if there are any problems with the hotel we would hear about it. staff has always been friendly helpful and very patient. if there has been a problem (coffemaker would not work) they are quick to respond to your needs. rooms are clean. our group booked about --- rooms this year and no episodes of bed bugs (or any other incidents) as mentioned in other reviews. we did ask and were informed that a thorough search was done and they were given a clean go ahead. (if they had not most likely they would not be open for business and they hotel was full) we have high standards as to where we stay and we have had such wonderful experiences with the renaissance that we have no intentions of changing our venue anytime soon. there are all kinds of restaurants and shopping places nearby. weve walked before with no problems. it is close to the highway but we had no problems sleeping! very quiet stay....we look forward to the fall. youll always have one or two that will be negative that is a given. this review includes --- + rooms. in all fairness you cant go wrong. we are very pleased with staff-hotel!!',happy
id35549,' a boutique hotel in downtown denver. a great deal with super amenities. the suite was roomy and quiet. plenty of room to entertain or eat in. no view of the city from our room. good location valet parking and friendly staff.',happy
id35550,' great hotel could walk to theatre and several great dining options. perfect location when weather is nice with great views.',happy
id35551,' the service was excellent and the concierge was very helpful giving advice for site seeing and dinner. they also scheduled dinner at cliff house (great place to have dinner on the ocean). noise was the only issue we had as is noted in several other reviews. at night we ran the fan for white noise. this eliminated the noise for the most part. we were on the --st floor so we had a great view.',happy
id35552,' my family stayed here for a week for our trip to new york and overall it was a great stay. the location of the hotel is fantastic for those wanting to get right into the tourist attractions of nyc as it is literally in the middle of times square and in walking distance to many other things such as the rockerfeller center radio city hall etc. the hotel was generally clean and quiet. however in our room overlooking times square it was quite noisy with sirens constantly blaring but we did move to another room where it was substantially quieter. the rooms were quite small but they were clean and comfortable and the staff were always ready to help. overall we had a great stay here.',happy
id35553,' what a nice hotel. our room was clean large and comfortable. we had a nice little terrace with a view of the ocean and the surfers. staff was excellent and informative breakfast room is a little small but you can sit outside',happy
id35554,' stayed at the doubletree to be in dearborn near the henry ford. check in was great nice room with super bed and creature comforts. free wireless is fabulous. breakfast in the grill was included in our package and it was super. nice fitness area with adequate equipment. only drawback doors are thin -- and you hear all the noises in the halls. since the hotel is right beside the freeway that is the view. would i stay again that would depend on other options -- but it would be a good contender.',happy
id35555,' even though this is an older drury inn the place is very clean. all of the hotel staff that i had contact with was extremely helpful. i would stay there again on my next trip to memphis.',happy
id35556,' musty and damp hotel. the seattle city jail is less than a block away. need i say more? staff was nice but they were probably scared to go outside too. this hotel needs a overhaul. stayed there only to capitalize on marriott rewards and save points. stay at hyatt folks. this is my -st negative review.',not_happy
id35557,' i checked in late around -pm on a dark rainy night. valet was right there and check it was a breeze. someone else escorted us up to our room with our bags and offered us anything we needed or wanted including to even go to the ---- for us if we needed anything! super friendly staff. room was very nice got the new sleepnumber bed. ordered room service that night as it was late and the crab cakes were among the best ive had (even in maryland) and was prompt nice staff again. location was perfect just by st. charles ave walkable to everything in town. if youre too close to the harbour youre away from a lot. this hotel is in the middle of downtown (- blocks - minute walk from the harbor) and therefore close to everything. the buffet breakfast was delicious too. just a note the aquarium is great to spend a couple of hours. ive been to many radissons and this has to be among or is the best. the staff and the hotel and it is location made my stay!',happy
id35558,' after spending considerable time with group sales manager marina yesterday on the phone i was led to believe that she would put a rate together at a lesser price than the $----night she first offered our group. upon telling her that we are a republican club marina said she would have to get with her supervisor (yet i was originally told she was the executive manager) and she would call me the next day. today she did not call but emailed me the following we would love to be able to accomodate your guests however the best rate we can offer is $---.-- . we just signed a contract with a larger group and our rate increased. what that said to me was we dont want you at the laision if you are a repulican.',not_happy
id35559,' this hotel is conveniently located comfortable and within easy walking distance of the subway. yes the construction for the -nd avenue subway is taking place nearby but it did not bother us a bit. we were on the --th floor and didnt hear a thing. the rooms were comfy and clean. i met a friend in nyc for - days and we each slept on the bed for - nights and the hide-a-bed for - nights. good night is sleep all for evenings. the front desk staff is fabulous. they gave us fabulous restaurant recommendations in the neighborhood. mexican hungarian and italian... all delicious and an easy walk away. handy to have lobby computers and ipod charger in the room.',happy
id35560,' the hotel occupies the upper floors at the time warner center and has stunning views of the city and new jersey. the location is a short walk from lincoln center boutique shopping on madison avenue and broadway theater. we booked a corner suite with living room views of central park and bedroom views of both the park and hudson river. the room was absolutely perfect. mandarin has installed flat screen hd tv is with hd programing in each room and they are a treat. floor to ceiling glass walls in both rooms make for incredible views. the restaurant is wonderful and has stunning central park views that soak in the morning sun. i cant think of a better place to have a leisurely breakfast. the lobby lounge can become crowded and is a bit too small to handle the demand so patrons overflow into a cramped uncomfortable bar area during peak pre-theater hours. the bar is one of the few missteps and drinks are outrageously expensive even by manhattan hotel standards. on crowded evenings the staff limits seating in the lounge to registered guests only but there is still an occasional waiting list. the spa may be manhattan is best (but book ahead) and the large lap pool is not to be missed. it is as if you are swiming along the hudson. ive stayed at top hotels around the globe many in new york and this property is among the best.',happy
id35561,' we couldnt say enough about our stay at this hotel. our kids loved it! the goldfish in the room was a big hit as were the free milk and cookies free toy chest and free movie! they got a kick out of the animal print bathrobes. while not being a kid hotel they make kids feel very special. from an adult perspective the lobby is beautiful the rooms are nicely done and clean the staff is great the complimentary wine hour is a nice touch the attached restaurant was great and the location is awesome. bravo--kimpton has figured it out!',happy
id35562,' i have stayed at this hotel-residence inn countless times over the last six years (probably about --- nights all told) working for a dallas-based client. the hotel was remodeled and given a much-needed facelift in ----. all of the rooms have a kitchenette with basic cooking utensils full-size fridge microwave but no oven and two-burner stove. many of the rooms have a separate bedroom (dont know what they call that) with a little dressing room area separate from the bathroom. the regular rooms have a bedroom separated from the living room by a divider-storage shelf unit with drawers and housing a flat-screen tv (dvd players included no bluray). the rooms facing west onto harry hines can get really hot in the summer so i leave the drapes closed. those are also the noisiest rooms and the traffic noise even late at night can awaken a light sleeper. there is breakfast every day starting at - a.m. (- on sat.-sun.) with starbuck is coffee fruit cereal those horrible fake homogenized eggs (guys there are -- million chickens within --- miles of dallas; can you not do some real eggs?) usually limp bacon or near-ham potatoes or waffles it is all edible if not exactly awe-inspiring. there is also a social hour from -:---- pm mon.-thurs. with beer wine fruit salad cheese cold cuts soup and usually a choice of hot bar items such as hot wings pizza nachos and that horrible salty spinach-asparagus cheese dip (who eats that stuff?). again some nights you can make a meal other nights are worth skipping. but the beds are super-comfortable and the cleanliness is ok if not great (i cant stand to go barefoot in the room always socks or flip-flops) and having a kitchen in the room makes my long business stays tolerable. there is a decent kroger over on cedar springs in the gay neighborhood or for more upscale you can go to whole foods on lemmon. lots of restaurants in the area worth trying too many to name but my faves are herrera is for mexican on maple truluck is pricy on mckinney and the cozy la madeleine on lemmon for an occasional french breakfast or crepe. one other gripe however. despite being a diamond platinum hyatt member the turnover at this hotel is so high that nobody knows my name. so some of the most competent and friendly people are always disappearing in favor of folks who are neither especially friendly and some quite incompetent. always ask for the name of who is helping you and then make sure they really did.',happy
id35563,' i loved this hotel. great location! you can walk to the art institute and up michigan ave. the decor is fun i especially loved the window seats. would recommend it highly.',happy
id35564,' very very pleasantly surprised nice boutique hotel great rooms great beds ample new bathrooms free wifi chic upscale location i will go back next time in sfo hope rates do not scale up that much in the future. kudos to the orchard garden keep it up!',happy
id35565,' check in -- slow but weekend after hurricane so many people were checking in who had no power. we were so looking forward to a comfywarm place to spend the night. our power has been out since last week. we are marriot owners and gold elite members and usually feel quite welcome at check in. while the gentleman at the front desk was friendly he told us the hotel was full and our request for a high floor and a room away from the elevator was not possible as the hotel was sold out. made sense until i overheard the woman next to us being offered several different options as if there were plenty of empty rooms. when the clerk realized i was listening to what was happening next to us he decided there were a few sudden cancellations and he offered more options. he recommended a room on the --th floor that he felt was special. when we arrived the room looked dated and was truly nothing special. we were disappointed with the view and the very tiny window. overall the room could be described as blah. parking -- expensive and the clerk wasnt much interested in helping us to find a less expensive option than the -- dollar valet service offered by the hotel. we figured it out on our own. sleep -- not good at all as there was a main pipe located directly behind the bed. all night long whenever someone took a shower or flushed a toilet (?) in that area of the building it sounded like the water pipes were in our room. this went on all night long. i finally downloaded a white noise app to my ipad so that we could get some sleep. we were up by --- at which time i called the front desk to let them know about our sleep issue. they didnt seem interested and apologized. it was the least sincere apology i have ever heard. toilet -- clogged. i called front desk. took a half hour for them to arrive at the room to unclog the toilet. i had to call twice. called front desk to ask for a late check out explaining the lack of sleep issue. gave us one extra hour. i asked for more as we had so little sleep due to water pipe. clerk said sorry that is the best they could do. we stay exclusively at marriot properties when available and marriot is usually our first choice. and i have always loved the exterior and charm of this courtyard but this experience was not a good one and the hotel staff didnt care one bit. if you come to philly stay somewhere else where they actually care about guest satisfaction. terribly disappointed.',not_happy
id35566,' we stayed here over the easter weekend. the room was very comfortable the staff were all very helpful and friendly the location was very convenient for walking to many places it is also very close to the subway.',happy
id35567,' we arrived at -:-- our room was not ready (-:-- check in time) we gave them our cell number they locked our suitcases up for safe keeping. we had expected a call with in a little bit but two hours later we called the hotel and they said room was ready. it was a very nice clean and comfortable stay. however at - am something turned on for about -- minutes and woke my husband. our room was next to housekeeping and it may have been laundry time.',not_happy
id35568,' we went to austin on a free trip and we did not choose this hotel it was booked for us. fortunately we didnt have to pay for it it was not our type of hotel. it is very nice very big and spacious although i would not go as far as elegant. room was a regular double room on the --th floor. nice texas decor had a nice view of the city skyline a large picture window. however i prefer a balcony or at least a window that opens. this was a smoking room which we requested but i have to say this room reeked so bad of stale smoke it was disgusting and i am a smoker. it was very gross and overpowering and the ac did nothing for the air quality. nice spacious vanity in bathroom full size hairdryer was a nice touch although i usually bring my own cause i have alot of hair to dry! i lots of options on the pay per view all are pricey. everything in this hotel is pricey remember it is a business hotel not a resort hotel. which brings me to my number one pet peeve of this hotel there are no vending machines!! now this ticked me off if i want a coke i have no choice but to take it from the mini bar in the room at a cost of $-.-- plus the --% service fee. if i want a snickers bar how convenient it is right there but it is $-.-- plus --%. now...this is probably acceptable if youre a business traveler with an expense account but for a normal person like me on a pleasure trip it ticks me off. not that i cant afford it it merely ticks me off. i guess im just not a hilton kind of person. ive stayed in hiltons before this and they all had vending machines. what is up with this one? liberty tavern cafe-restaurant downstairs was good for breakfast they have a regular menu or an adequate breakfast buffet including your drink for $--.--. food was pretty good. in general a nice hotel but not our cup of tea. id rather stay somewhere with more perks and that is not hilton is thing.',not_happy
id35569,' stayed at this hotel for two nights as part of coach tour of california.thought crowne plaza was very nice and we had a good room number ---- looking across pool.the usual facilities were in room e.g.tea-coffee maker etc and tv hairdryer etc.also good selection of toiletries in bathroom.had one evening meal here which was quite good. however if you want to go out to eat hunters steak house is quite close and they do a good well priced dinner with plenty of choice on the menu too.',happy
id35570,' we live close by but wanted to stay downtown for a nice night out. i thought it was a great deal for the price; close to everything comfortable room (but not luxurious) courteous service etc. we asked for - extra pillows at midnight on saturday and had them in our room in less than -- minutes. the only problem the ac in our room was extremely loud. nice view clean room etc. a nice mid range business hotel.',happy
id35571,' this hotel is in the absolute perfect location. the cable car picks up right out front and will take either to union square or to fishermans wharf! it was a nice hotel! there were three of us girls that stayed in the room...two double beds. beds werent the most comfortable but they were fine. only problem we found was that the bathroom was just a tad too small (to be getting ready at the same time) and the shower head was made for someone who was - feet tall (poor planning). nice tv and loved the reading lights on both sides of each bed. the hotel bar could have had better service....- of - times that we were there...it was terrible service. but they had a great drink-cocktail selection and good menu. received excellent service from ric (concierge) and from josh (bellman). i highly recommend this hotel for location location location! by the way we also walked both too and from union square. it is only about - blocks.',happy
id35572,' we stayed at the westin waterfront because we were going to see my son at college (berklee) and got a decent price on hotwire. overall this is a nice hotel - four stars is not too much of a stretch though three or three and one-half is probably more realistic. our room was extremely clean - nice flat screen tv - comfy beds immaculate bathroom (crucial). my wife commented that it seemed brand new which may be the case based on reviews here discussing recent removations. only real drawbacks of the hotel itself are -. walking past all the yuppies with square glasses in the lobby and -. the fact that absolutely nothing is free (want some water - there is a $- bottle in your room; wi-fi? all yours for the low price of $-.-- for ---hours. parking? about $-- a day above the price of the room but this is boston). for the price youd think theyd could toss a bottle of agua in huh? the real drawback to this particular westin is that it is off the beaten path - you can see boston from the hotel but getting there is a bit of a trip. we took the subway which is about a quarter mile walk past dark warehouses to the south station then two trains to get to the back bay. tolerable but i wouldnt want to do it in january. if youre in boston for a conference this is a perfect hotel since the monster of a convention center is right next door and the hotel is a quality one. but if youre looking to see boston you might want to look for something a little closer to the action. oh also map it out it is a little challenging to find and calling the hotel for directions is like calling fidel castro for an encouraging discussion on democracy. pretty useless.',happy
id35573,' smallish --storey hotel in a scenic location on shelter island with rooms overlooking the marina or san diego bay. very easy to get to in a few minutes from the freeways or international airport and only a -- min journey by car to downtown san diego. nice restaurant-bar leading out onto a pool deck with friendly staff. several good value eating places within walking distance but no shops nearby (unless you want to buy boat related stuff). normally should be a very quiet location except for the occasional low flying us navy jet shaking the building but some noisy building work going on on the marina during daylight hours while we were there.',happy
id35574,' the front desk staff go out of their way for you. anything and everything we needed they were more than to find for us whether it was a restaurant a corkscrew wine glasses or a specific item at the grocery store. the skytrain goes by the hotel and although you can hear it it never woke us at night. the door to the bathroom is on a slide and often it would jam and then took great force to open. lighting above bathroom mirror is also very poor. i liked the laminate floors as no dusty carpets. i found the room average size but very clean. a bar fridge would be nice. great coffee in room and lobby. location is good with restaurants and grocers near by and only a -- minute walk to pike is market. the customer service made up for any shortfalls.',happy
id35575,' my husband and i had friends who had their wedding and reception at the blackstone on aug. --th. according to the staff it was the first wedding at the hotel since the renovations. we were both in the wedding party and were privy to many of the things behind the scenes that the guests were not. i speak for both my husband and i when i say that we were blown away at the level of service and the quality of the stay over the course of the weekend. our friends had hired a wedding planner but the staff at the hotel especially flavia were the ones who really made the wedding day as special as it was. all of the staff were very accomodating and attentive to the bride as well as the groom going above and beyond making sure that needs were met and that everything was taken care of. the rooms were wonderful modern touches but very comfortable. the bride had booked the smoking suite (one of the rooms with quite a bit of political history) for her over the weekend. we have never seen a room as spectacular as this -the view overlooked buckingham fountain navy pier and lake michigan there were - bathrooms and the master bathroom has a tv in the mirror and there was a bedroom a sitting room and a combined dining and living room. the crystal ballroom was where the reception was held. the room was amazing and the hotel staff including a manager was present during the entire night to make sure that things ran smoothly. we live in chicago and could have easily gone home but wanted our time at the blackstone to be extended as long as possible so we were more than to have stayed overnight. this was the best hotel we have ever stayed in this includes the ritz carlton in st. thomas we stayed at for our honeymoon and would highly recommend it to anyone who is looking for a place to have a wedding.',happy
id35576,' now i have a rule that says “be wary of returning to a hotel that you loved on a previous trip” we stayed at the omni parker a few years ago and loved it i broke my rule and was disappointed. on the train from new york i tried to prepare myself mentally for this stay. i had just had four fantastic nights at the waldorf astoria where we were upgraded to a suite and so i knew that this would not be on the same scale however we had booked a superior room so it should still be reasonably decent. wrong!! the room was tiny in fact it was so small that you could only pass on one side of the bed. when i complained i was told this was a superior room……….well i would hate to see an average room. the hotel was undergoing refurbishment (which they did not inform us of at the time of booking) and i believe that we were put in a smaller room as the other rooms were out of use. i do love boston and will defiantly stay here again but not at the omni parker.',not_happy
id35577,' this was our first trip to san francisco and at time of booking we were unsure as to where to stay - union square or wharf. we where we chose the wharf. this was an excellent location it is located in the centre of the wharf area and close (easy walk) to the wharf pier -- cable cars ghiridelli square lombard street little italy and so much more. the hotel was clean comfortable quiet and staff where friendly. the free breakfast was an added bonus. the cinnamon buns are yummy!',happy
id35578,' i stayed here for two nights to attend a family wedding. my room was huge and very comfy. also good was the fact that i was able to turn off or turn down the a-c. the location is downtown and it is a historic hotel which has its charms. it is very close to german village.',happy
id35579,' i had stayed at the cadillac hotel in venice beach just recently and i had the best time the location is fantastic staff were great i dont understand how can some people complaint so much! i l definetely be back there real soon.',happy
id35580,' this hotel is simply one of the best hotels ive stayed at anywhere let alone ny. the rooms are sophisticated contemporary comfortable wonderful beds. staff and service was impeccable everyone was helpful and polite. the bar was fun and trendy. i cant say enough good things about this hotel and recommend it to anyone.',happy
id35581,' this was our family trip to seaworld and the hotel location was pretty convienent. hotel was very clean and staff was friendly. they offered a daily continental breakfast and evening beer and wine hour. the pool was nice and located in good area of the property and opened till --pm. the only thing was my parents room did not have a microwave and frig like ours did. i would recommend this hotel for both family and adult vacations.',happy
id35582,' the hotel is well located near the empire state building. that is about it ! the personnel is not very friendly nor helpfull. we were there during the super storm sandy and we have not been helped at all. the room has not been cleaned for - days. no one came to our room to give us advice or just water. for one advice about a musical i was simply asked to give the phone call myself. we had a problem with the toilet the last day bot no one ever showed up. i will not recommend the hotel',not_happy
id35583,' we booked this hotel on priceline for $-- so needless to say we were thrilled with the hotel. even if it was full price the enormous room big tv and elegant decor would make a future stay absolutely worth it. all staff were very friendly and continental breakfast was excellent. only complaint is that shuttles dont begin until -am. our flight was at -:--am and we decided to risk the shuttle. we made the flight but barely! all around we had a fantastic stay.',happy
id35584,' we live in s.f. so we know how expensive the hotels in the union square area can be. the mark twain is a steal! we had several family members coming to visit for an event and we booked - rooms at the hotel at an incredible rate. the mark twain is really a boutique hotel that is historic and has many charming features. it is centraly located and close to union squre shopping public transit and the theaters. it is literally across the street from the hilton but --- of the price!',happy
id35585,' we stayed here with our three teenage children and booked by previous recommendations from trip advisor. fantastic right next door to the bart so we caught train from airport...easy as. hotel staff sensational great bar downstairs. we paid the little extra and booked the executive rooms it was great to get the extra service and private breakfast etc. location couldnt fault close to trolley cars cable cars shops everything. only -----mins by trolley car to fishermans wharf. excellent value and will definitely stay at this hotel again.',happy
id35586,' i travel routinely and experience the ups and downs that go with this lifestyle. recently while in boston a city blackout occurred that lasted for several days. i was in this westin hotel and decided to go to bed early as nothing was open due to the blackout and thought for sure that in the early morning everything would be back to normal. well it was still a blackout in the morning but the hotel staff worked wonders to minimize our pain by providing glow lights flashlights and even a warm meal in the morning to get you going. service way above what i was expecting considering the situation. under usual circumstances this hotel is a -+ star experience. three weeks later i was back and the service manager halina terajewicz recognized i was a repeat from the dark side and had my room upgraded and a special thank you for returning gift in my room. it is never ideal to be away from home but if you are in boston this hotel and its staff are second to none.',happy
id35587,' after considering several hotels and many reviews we settled on holiday inn san diego bayside. we booked it as a package through an airline and stayed - nights. our room was first floor opening onto the putting green area. it was comfortable and clean. the kids enjoyed playing golf - times and especially liked the swimming pool and hot tub. the staff were very accomodating and friendly. location was good with free parking. about the only negative was no continental breakfast but the breakfast at the cafe was good and free for kids. we would definitely recommend this hotel. we also highly recommend legoland for kids between the ages of - and --.',happy
id35588,' stayed in the --- series rooms as part of a family reunion. all of us in that building were disappointed in the fact that the shower water temperature would not stay constant. it went from scalding to freezing to normal and back every few seconds in all of our rooms. at one point early in our stay we requested the toilet be plunged. they did come but they did not clean the toilet afterwards leaving us to look at the remnants of the previous guest. the ceiling in the shower had obvious water damage the shelf in the bathroom was chipped the windows did not fit tightly in their (dirty) frames on the (dirty) windowsill and the door to our room did not sit plumb in the frame allowing about --- of daylight to come in at sunrise each day. i left the patio area one evening at -:-- and there was bits of food on the floor under our table. when i returned for breakfast the next morning at -:-- the table had not been cleaned off and the food was still on the floor. the hotel allows local residents to use the pool free of charge as long as they keep ordering food-drinks from the bar. this meant that the hotel guests could not get any lounge chairs. it also meant that there were dozens of loud inebriated ---somethings in the pool from noon till -- pm making the water taste like sweat and suntan lotion. also the fact that there were no locks on the pool entry area is both a safety hazard (no lifeguard) and a security hazard. the sole waitress working the area on ---- ignored my family completely although we were sitting at a table on the patio clearly emptyhanded for over -- minutes. we eventually walked to the bar and ordered from there. none of the - videogames in the game room worked...all ate my quarters. there is no air conditioning or fans in the lobby or on the patio outside...it was not a comfortable place to sit or wait for friends. as for the neighborhood i went to the local albertson is at dusk on the night i arrived to pick up some food for the room and as i was pulling out a man urinated in the parking lot. i would never stay here again.',not_happy
id35589,' this hotel is very trendy. the ghost bar is cool but overrated. the pool is way too cold. like icccccccccce cold. ---then the room we were in was like --+ degress but the service here by anyone other than bellhops etc was horrible.....bartenders front desk---the worst were the joke security staff at the ghost bar. hillarious. tools. an ear piece does not make you important! hard job im sure...bottom line without service this is a temporary venture. did i say the discount secert securit service guards were tools?',not_happy
id35590,' i wont go on and on. excellent hotel very professional staff larger rooms for nyc very clean and well-kept. housekeeping met my request (extra teas each day). even earned free breakfast at the restaurant -- an over-priced continental breakfast (who would pay $-- for a selection of bread fruit and cereal??). the honeydew melon tasted off at the restaurant (i tried it all three days and it always tasted sour). had problems with the phone every day and it was never resolved. only major warning to future guests: the hotel overlooks the former world trade center site. work on the site begins early and it ends late (some work appeared to go on around the clock). if you are a light sleeper you will not be able to sleep in. i was on the --rd floor and was awakened each day around -:--. this isnt a complaint because the work must go on it is merely a warning to future guests who may desire a quieter hotel.',happy
id35591,' we have stayed at a number of hotels in chicago trying different ones at different times but we always come back to the hotel sax and after our last visit will make it our #- hotel of choice in chicago. this is because the customer service is excellent. from the staff at the desk to the staff assisting with cabs parking to the staff in the bar every single employee made us feel welcome. catherine davids the concierge does a wonderful job in her position. she assisted us with our myriad of requests restaurant selections alternative activities because of weather (rain) play recommendations tickets etc. sometimes you get more than you pay for and in this case we were treated like royalty!',happy
id35592,' we stayed in this hotel in november ---- and after reading the reviews we were a bit apprehensive about staying here but we neednt have worried. we found our room clean if a bit on a small side but we did not go to nyc to spend time in our room! the bathroom (also small) was clean and we had clean towels and room service everyday. the shower was a bit temperamental running scalding then freezing but we didnt let it ruin out stay. housekeeping staff are very friendly although reception staff are quite rude also the concierge was very rude when on our last day we asked if she would order us a taxi to the airport she grudgingly done so. having said all of the above i would stay here again for location alone it is so central - mins to the empire state building and to macys. do not be afraid to stay here. ps we saw no mice and the elevators were ok.',not_happy
id35593,' this was our second stay here and it was even better than the first in ----. they charge $-- a day now for parking but i think this is a good decision because last time we found it hard finding a space to park when coming back late at night. i guess there were just too many people parking at the hotel and not being an actual guest. in the parking there is an old abandoned car which i really like and definitely not should be removed because its part of the charm of the hotel. both times there was a film crew shooting at the hotel which immediately gives you the hollywood feel. bruce and roberto from the front desk were both very nice. we had package shipped to the hotel and they took care of it which was really nice. price is a bit high for my budget but reasonable because the location is perfect. walking distance to the beverly center melrose for shopping wholefoods market and petersen automotive and lacma museums. i asked for a top floor room at the back and we got room --- which felt more like a small appartment than a hotel room. it had - windows a kitchen - queen beds a table two chairs large closets and normal size bathroom in it. beds were clean comfortable and heating was working fine (there werent extra blankets and it was cold at night so i had the turn the heater on so putting extra blankets in the closets will save energy). also the pattern of the bed covers was very nice. our other room had purple which was a bit dark but these were yellow. and it was super quiet! we felt like moving in immediately and staying forever :) tv channels were poor and they charge extra for wifi but this didnt bother us because youre only there to sleep. there were only - lights in the room this was a bit dark when you need to repack and reorganise your stuff before going on the plane. no breakfast included but try the swingers diner in the same building they have everything you need. cant wait to stay here again beverly laurel is the best !',happy
id35594,' friends recommended the drury inn & suites and we are very pleased with our two nights stay in june ----. great location safe pleasant stay comfy bed! we were pleased with the price we paid and the value received. only negative comment was on the breakfast and evening food. if you have children and want to fill them up then this is a good value for you. the quality is not good i.e. fake eggs for example. egg roll that i couldnt finish is another example. just cheap deep fried tasteless food but of course you can eat instead at the many establishments along the river walk. i would definitely positively recommend this hotel. loved it!!!!!',happy
id35595,' we just stayed at this hotel to go on our cruise. the hotel contacted me in regards to our shuttle to the cruise port. the hotel was great and our shuttle arrived on time to take us to the port. the driver on our trip to our cruise was great. she laughed about the amount of luggage we brought since i had overpacked (of course). on our return trip after our cruise we called for the shuttle to come get us and they were there in less than -- munutes. overall it was much easier and to come down the night before and stay at the hotel and let them shuttle us to port and the cost was just a little over just parking at the port. breakfast was great.',happy
id35596,' we had a delightful three-night stay here in august. beautiful views of lake union and a great location near downtown seattle. the hotel accepts pets necessary since we always travel with our two chihuahuas. my wife was under the weather for a day and appreciated having a comfortable bed in a cool quite room to rest in. the cost of parking was a bit steep ($---night) but i guess that comes with the territory at an inner-city hotel. would definitely stay again.',happy
id35597,' i would say this hotel is for the younger hip crowd or for those who want to be surrounded by modern trendy luxury. the room had high-end finishings very clean modern. but the city view we were offered was a little disappointing since all we could see was mostly the building in front of us. the service was a mixed bag. i told them i would be bringing my dog and was charged the extra fee but they forgot to put the doggie package of dog bowls blankets etc in the the room. but upon arrival we were in a hurry as we were running late for a dinner reservation and they quickly got us up to our room and then drove us to the restaurant. they were very friendly and efficient. i thought the value was appropriate. it was $----night. the location was okay very busy in downtown seattle. we arrived back at the hotel around ----pm and it was busy with guests having drinks in the lounge and restaurant.',happy
id35598,' my children and i stayed here for several days in march of ---- and found the staff to be the best thing about the hotel. they were extremely helpful in providing information; the ladies at the front desk seemed genuinely concerned about our comfort. the shuttle driver was very accomodating picking us up and dropping us off as if he were a cab driver! of course this was march not july and he wasnt all that busy. still very courteous and willing to go the extra mile for the guests. the breakfast was adequate the rooms were clean and when we misplaced a set of keys it seemed as thought the entire hotel staff was actively looking for them! the staff truly made up for the fact that the hotel is located in a scary part of town and the parking lot is non-existent. aside from those two drawbacks we would recommend the hotel to the traveler who is aware that the neighborhood is not safe to walk at night and the hotel is located in an awkward spot with traffic construction and noise being genuine conerns.',not_happy
id35599,' one of very few hotels in new york city who accommodate more than - people. the room was clean the beds very comfortable. the staff answered all our questions and was courteous. this hotel has the perfect location easy walking distance to most sights. if walking isnt for you just a half block away is the subway. safety was never a concern probably due to the fact a police station was next door. for those like ourselves we had a late afternoon flight out the hotel stored our luggage free of charge while we finished the last day of our trip.',happy
id35600,' stayed here three nights for a conference at the same hotel. the poor rating comes from a simple fact: the air conditioning in my room was (per the engineer who arrived after a call) was not adjustable. the fan was on high and the temperature was -- degrees. the temperature setting is only adjustable for heat in the winter... for the summer the only way to get this room warmer than -- degrees was to turn everything off (which at least quieted the a-c fan) and let the temp gradually rise. rather not quite suitable for a hotel that uses the luxury word on its website. and nobody i talked to seemed especially concerned about any of this. it is what it is attitude seems to prevail. if you want something different like actual temperature controls go someplace else. phone system was erratic as well... each time i pushed a marked button some other function answered the phone and then switched me to the right location. bathroom had been refurbished and there was a flat screen tv. the chair in the room and the desk were covered with scratches and gouges. and dont expect to charge many electrics at once. the desk had a single outlet in the lamp base. the next place to charge anything was in the bathroom. way behind modern standards. i was in the towers area on the --th or top floor. the hall ways themselves are clean and wide. probably very fine in the ----s. conference meeting rooms... again also not up to usual modern standards especially acoustics.',not_happy
id35601,' my husband and i took our son and friend to universal studios for the holiday weekend. i stayed at this hotel years ago. we found the hotel to be very clean and friendly. the distance to the park was a short trip across the street. we had a great time.',happy
id35602,' i stayed at the hilton garden inn while attending a conference at the denver convention centre (conveniently located right across the street). i was greatly impressed. the front-desk staff were very attentive. the rooms were immaculately clean. the bed was very comfortable. free wifi is included and an ipod-mp- charger is available on the nightstand. there is also a gym and a relaxing indoor swimming pool-hot tub on-site. uncommon toiletries such as mouthwash were also greatly appreciated. my only complaint is that the cleaning staff came way way too early. i forgot to put my do not disturb sign on the door one night and they were knocking to get in at -:--am!!! if you stay here be sure to try the flavored water in the lobby...it is so delicious :)',happy
id35603,' stayed for - nights in february very good hotel staff superb (all very friendly and helpful). rooms clean but small beds. would definately recommend.',happy
id35604,' stayed at the intercontinental on the labour day weekend. the hotel is in an excellent downtown location close to the t and within a short walk of lots of excellent restaurants and pubs. the room we had was very modern and well apointed. staff were very nice and exceptionally helpful. the concierge recommendation for lunch was spot-on! would recommend this hotel to anyone.',happy
id35605,' we got a deal on this hotel through a discount travel site and boy did we luck out. the location is fabulous situated near wonderful shops restaurants and attractions. the hotel itself is beautiful and clean. it has great design and style. the entrance the lobby the bar and the restaurant are all tasteful and welcoming. i cant say enough about the staff. the door man the front desk staff the bellman the concierge and the wait staff were all friendly and helpful. the rooms are very nice with beautiful linens an espresso maker a great stereo operable windows and a huge marble bathroom. my only minor complaints are that the water pressure left something to be desired and it was warm in the room although not unbearable despite the fact that we kept lowering the temperature on the thermostat. also worth mentioning is that in a room with two beds the beds are full sized not queen. overall it was an awesome stay and we would definitely return if the price were right!',happy
id35606,' i had my relatives stay at this hotel because they have a kitchen and they accept pets. it is also reasonably priced. however the hotel came up short on several levels. on one day the hot water was shut off without warning and they had to take cold showers. when i called the hotel they told me that they were under renovation and to basically expect the unexpected. on another day their stove stopped working (because of renovations perhaps?). there are no discounts given for inconveniences. the hotel does not understand that the guests and customers are the #- priority not their renovations. getting them done quick without regard to the guests is a great way to ruin someone is stay. they seem to have forgotten that without guests they dont have any revenue. please do not stay here because they will not put you first.',not_happy
id35607,' this was a great place for a very low key weekend getaway in a great location. the room was a little dirty and they forgot to change our linens one day but it was in the perfect location and right across the street from the fairmont without the expense. i do not know if we will stay there again but it was ideal on a tight budget.',not_happy
id35608,' the sofitel is beautiful the rooms are amazingly large and the amenities are extremely nice. would highly recommend this hotel it is a shame it is in philadelphia.',happy
id35609,' just checked out of the omni berkshire place. have stayed there before because the location is superb - between -th avenue and madison avenue on --nd street. steps to the heart of manhattan. they just renovated the rooms and i was lucky to get one. fantastic. best room in new york city. large large flat panel television luxurious furniture great bed large bathroom - marble. staff was good - drink and light food in the restaurant was perfect. bar has windows overlooking the street - great to people watch.',happy
id35610,' ive never had headlice in my life until i stayed at thehotel des arts!!! after checking the website i thought this would be a fun different hotel experience but i got no sleep due to construction that started at -am everyday. the maids didnt change the sheets the toilet leaked and i had to keep my bags in the unsecured lobby for - hours before checking in. two weeks after i arrived home i discovered i had headlice. the pharmacist told me it takes approximately two weeks to notice you are infected. if you havent had lice this is very nasty and a tedious process to get rid of the lice. i will never stay there again and warn anyone who may be considering staying to stay away!!!',not_happy
id35611,' the room was awesome very clean and just as nice as the online photos. we had plenty of space. the view was amazing. they upgraded us at no charge to a larger room. very that we selected this hotel. i loved the modern atmosphere & decor. it was within walking distance to times square so location was also great!',happy
id35612,' i only had a quick overnight stay here but for the brief time i was there - i was . my -- year old niece said it was the most amazing hotel ever - she hasnt traveled much but she also isnt easily impressed or excitable. the good: * great urban location >> the commons are right there wang center - right there blue man group >> you get the jist. close to boylston st and the subway. * lounge is open until one and my drink was yummy. * the hotel is clean and seemed to be well constructed. i like modern and this fit the bill. * view with a window which opens to let in the city air. * comfy bed lots of pillows nice linens. *toilet has its own closet separate from shower and sink. the not so good: *one bathrobe for a - bed room - not really a big deal *hooks always the same story no hook for a couple of wet coats. *im not a fan of carpet this carpet was nice and clean but carpet will always be a negative for me *the products provided were full of chemicals and nasty stuff. i always bring my own but thought i would note it here for you all. also note: if you are sharing a room with another the bathrooms are not entirely private. there is a screened window in the wall separating the bathroom from the bedroom. i personally like this design but if you are very private this only offers minimal privacy. my room had an issue with the lights but i dont think the other rooms are like that in which case the lighting would be nice.',happy
id35613,' the service was not uniformly horrid. nate was great the maids work hard the place was clean. the historic furniture was decorative but if you tried to sit in it it was shoddy uncomfortable and worn. neither my sisters room my room or my brother is room had an in room coffeemaker there was no guest laundry (they will do laundry at about $- a garmet) if there is a fitness center i did not see it there was no computer where guests who did not have laptops could get on the internet and it was very overpriced (they charged me $-- a day extra for parking my rental car there... i discovered this at checkout). my big gripe was the service. i called ahead for early check in was told i could check in as soon as the room was ready (probably about -) but they would store my bags and park my car as soon as i got in . i arrived at -:-- and was told i had bring my car around and haul my bags up the stairs to the front desk myself! i protested that i was parked literally right outside the side door and i didnt want to take my - yr. old daughter down the stairs (they are pretty steep) belt her into her car seat drive literally -- feet around the corner unbelt her and then haul my luggage up the other set of steep stairs (in august) while watching my daughter just to make the staff is job easier! brenda at the front desk (who i had met - min. before) said well then you can leave your little girl with me while you do that. !! i got upset at this said i was sorry i was making it inconvenient for brenda to take care of her guest and went to my sister is room my daughter. a manager overheard but if he did anything i didnt see or hear about it. when i worked at hyatt i smoothed over things like this with a call to the guest an offer to get the car and perhaps a bottle of water sent to the room all the time. that is not how the morrison clark works. instead i had to leave my daughter with my sister while i was my own bellman brought the car around and got a cab to the smithsonian. i came back about - only now the early check in that brenda had promised was suddenly not possible (gee!) and i would not be allowed to check in early at all. no i had to wait till the regular check in time of -...( i think brenda was putting me in my place for being upset earlier). my sister (who had picked the hotel) was very upset and embarrased at this and went down to rase some heck. she came back and said your room is ready. i went down to check in again and was told i still couldnt check in. i mentioned that my sister had just been here and she had been told my room was ready. suddenly i could check in. this is just one example of the horrid and horrible service at the morrison clark. i tried the complementary shoe shine service and my boots came back the next morning untouched i had to shine them myself. malcom the manager said he was sorry about that apparently they had been out of brown shoe polish... even though there was a cvs around the corner where i bought my own brown shoe polish when i shined my own boots! apparently the morrison clark staff thought that going over to cvs and buying some brown shoe polish so they could help out a guest was above and beyond the call of duty. i asked twice about getting a special cake for my daughter is birthday (she turned - during our stay) and was told you will have to talk to the resturant about that. not that is a job for the resturant let me get you the manager or if you tell me what you want i will contact the resturant manager and have him get in touch with you (which is how hyatt taught me to take care of my guests). nope at the morrison clark you just get a not my job go do it your self. i got some cupcakes and candles at the cvs and did the party myself. our room (---) was on the street level so we got to hear every bus truck police car and fight between homless people all night. the bad news was the locks on the windows were broken but the good news was the windows had all been painted shut so you couldnt open them anyway. the water pressure is very low my sister is toilet backed up and the air conditioning is spotty at best. i can see how some people would find the morrison clark romantic . if i was a married executive who was looking for a place to take a -- year old intern for the night the morrison clark would be my first choice. it is out of the way the mini-bar is expensive but well stocked and for a few hours each evening they have room service even though it is overpriced ($-- for crab cakes plus a --% gratuity plus a $- room delivery charge added into the bill according to the menu... i didnt try it). for anything other than an adulterious affair though this is a horrid place. they charge you prices like they were the grand hyatt and give you the sort of service that would not be tollerated at a cheap fleabag motel. a real hotel manager would tear this staff apart. my sister got fed up and moved to the holliday inn for the rest of her stay. i wish i had too.',not_happy
id35614,' i stayed here with my wife and -- month son between aug--aug--. we picked this hotel based on price reviews and especially location. we only used the $-- valet the first night because we checked in late after a full day at disneyland and california adventure park and our son was crying because he wanted to nap and didn’t have time to look for parking. however we soon realized the hotel was simply using the public parking across the street. we then opted to park there ourselves for the remainder of the trip and it was only $---day as long as you used the car once; no in and out privileges. this worked better for us since we only went out with the car once a day and i’m sure that’s the case with most people. upon checking in we were informed our room was - double beds which is not what i had booked via expedia. i booked a king sized bed and informed the desk clerk. he said it was because the bed specifications are not guaranteed when booked through a third party which i think is utter stupidity but anyways he found us a king size bed room. that’s right! not a good idea to further agitate parents of an overtired infant. the room was nice and spacious with mini fridge and safe. however the wifi in the room was not free which is pretty greedy on their part. however there was free wifi for -- minutes in the lobby of the hotel. no free continental breakfast either which is a bummer since it would have been beneficial with an infant. their breakfast was quite expensive and only ate there once. we mainly ate at the grand central café a block down the street which was reasonably priced. the hotel’s location is in the gas lamp quarter which is pretty central to all san diego’s the main attractions. just a several minute walk to the seaport village and embarcadero. and no more than a -- minute car ride to all the other attractions such as cabrillo sea world zoo balboa park etc. the hotel has a gym and pool on the -rd floor where we came across some sexy bachelorette party girls staying there that week. the hotel’s lobby is also spacious and nice with a bar couches and tvs. nice place to wind down before bed and also for those single travelers looking to pick up some single ladies. you bet the bachelorette party girls were there every night. as i mentioned i’m married so i was only down there for the free wifi otherwise i’d be joining in on their fun ;p i think the hotel staff was trying the best they could to contain their laughter. overall the westin san diego was pretty good if you inform yourself and play it smart. i would stay here again. maybe next time i’ll come for comic con!',happy
id35615,' the howard johnson and its staff were so very helpful to us during our stay. we had big boxes that we couldnt take with us when we checked out and they let us store them in their conference room. they even shipped the boxes for us the next day. this hotel is fantastic and i highly recommend it to anyone in the area.',happy
id35616,' the rooms are huge with high ceilings and top contemporary furnishings. overall the rooms and the hotel is comfortable spacious and a destination you wont want to leave. i preferred it to the four seasons but both are exceptional',happy
id35617,' i had nothing but problems with this hotel. i stayed here while on a business trip to san diego. if youre vacationing in the area and want to stay here you may not have as many problems but if you are in san diego on business i recommend you stay somewhere else. the business center consists of one computer and a very slow printer located in the middle of the sales-catering office. the staff varied from kind and accomidating to incredibly rude even snapping at guests and complaning to guests that the hotel is understaffed. there is a pay laundry room but it was out of soap. the rooms were not the nicest (stains on the carpet peeling wallpaper broken electrical plugs) but the hotel is remodeling so i suppose there is hope for that. this has been one of my worst hotel experiences.',not_happy
id35618,' the room was decorated nicely. very beachy. the only complaint was the bathroom was too small. we had two maintanence problems that were taken care of immediately. i would also like to recommend thomas at the concierge desk. he was wonderful. he help me set up all the tourist trips i needed to take. i had a wish list of what i wanted to see and he showed me how i could complete it. being able to walk to all of the shops and restaurants at fisherman is wharf was great as well. i wish there was a way to bring the bed back home with us. it was wonderful.',not_happy
id35619,' this is just a great hotel for the rate. room is comfy with a great desk area! loved this hotel and would stay here again.close to shops and resturants.. awesome room service and staff was helpful!! it was clean and spacious and modern!!',happy
id35620,' great staff team from start to finish valet parking expensive but i think it is in seattle anyway! huge bedroom!!! poor natural light but hey it was raining all the time great library bar with time offersoverall a super hotel if we lived in north america we would definitely visit again with our dogs. very impressed!',happy
id35621,' i have stayed at this hotel several times because of its wonderful location. two years ago the lack of service and cleanliness prompted me to stay elsewhere. however i recently noticed that the hotel had undergone major renovations. what a difference!! the rooms were clean bright modern and the front desk was very helpful. the bed was one of the nicest i have ever slept on. the only reason i am not giving it five stars is the size of the room is a little small. i would not hesitate to stay there again in future trips.',happy
id35622,' good hotel. very convenient price. i paid very few for this hotel and the quality was ok. breakfast ok as well. it is a little bit far from downtown but this was not a big problem. room was spaciuos and very clean. i suggest this cheap hotel for a budget trip. some restaurant very close to the hotel',not_happy
id35623,' ive stayed at this swissotel about five-times when traveling to chicago for busienss conferences. the location is convenient to other convention headquarters and allows us to be out of the crowd and bustle of the convention host hotels. the building has some sharp corners so some of the rooms are a bit oddly shaped but this often leads to rooms with lots of windows facing both the lake and the river. this was our second time in such a room. ill attach some pictures to show our very pleasant views. the bed was great the room was super clean and the general service was good. i did have a problem odering some stacking chairs to the room to facilitate a small business meeting. i called an hour and a half before my meeting and the chairs didnt come until an hour after the meeting started even after i made a follow up call. an associate that stayed at swissotel ordered water at --:-- p.m. and it didnt arrive until after midnight. we expect better service at these prices.',happy
id35624,' i accepted a bid on hotwire for a --star hotel and was given the latham. at best the latham should be given - stars. i feel cheated by hotwire. the latham had no restaurant (hotwire says the - star hotels will have restaurants). the lobby was small and shabby with no concierge and a doorman who never opened the door for me. my room had a geometric comforter from the mid----- is and was pilled from use. my bedsheet had a hole in it. the towels felt like sandpaper. i think my hotel shampoo and bath gel bottles had been used before since they were not full upon my arrival. and while the shampoo claimed to be neutrogena it did not smell like neutrogena (i use the same brand at home so i know how it should smell). and although i stayed for - nights my shampoo body lotion and bath gel were never replenished and i ran out of lotion. the hallways of the hotel smelled like feet. the latham may have once had its glory days-- the building is beautiful from the outside-- but its decor and amenities are dismal.',not_happy
id35625,' i was pleasantly surprised with this hotel and the area. staid using sheraton points and cash. cheapest option in nyc. hotel is very nice with cool lobby and bar. no parking. short walking distance to the subway and from there -- min to times square. walked back from subway at night with my wife and - daughters (- and --) and felt very safe. rooms are small but functional',happy
id35626,' hello my husband daughter (-) and i along with my sister and her daughter (-) just returned from a vacation in san diego. we stayed at the hilton san diego-harbour island and loved every minute of it. the hotel is centrally located which made it quite easy to get to all the destinations. after reviewing various tripadvisors for many hotels we settled on the hilton. the hotel is very clean. the rooms all have balconies and each balcony offers the most gorgeous view of the harbour. the beds - while what i can say except they were more comfortable than home. the hotel staff were very accommodating and upon request we were moved to a king size bed with a pull out couch (- adults and a child in a double bed just didnt work). i really only have two complaints - they should have queen size beds. (however again the hotel did everything to accommodate us in a fast manner.) second there is a daily $--.-- parking charge (why not just include this in the hotel rate). we hadnt planned on having any meals in the restaurant although by day - or so we decided to give it a try. the meals were fabulous as we settled on the buffet breakfast. excellent quality for the price and we should have had the breakfast right from day -. side notes: san diego is a family oriented place to visit and this is why we chose it as our vacation spot. there is the zoo which i highly recommend. the animal kingdom park (good if you like lots of walking in the heat) (you dont really need both though). sea world we never had a chance to visit. we did do a side day trip on our own to tiajuana (that was different). trolley - highly recommend this tour. you can get on and off at each destination. my husband thoroughly enjoyed the ship and submarine museums (this took my husband almost a day to do as there were so many to visit and so many interesting things to see) - the kids lasted about an hour and then we went to find shopping malls). old town - interesting. made a fast stop to la jolla - wow...wish we had more time to spend there. coronado island - amazing place (note no beach chairs or surf boards for rent nor are their concession stands the beach is just that - there were change rooms though). last but not least rent a car and drive the pacific coast highway - awesome! pat manitoba canada august - ----',happy
id35627,' absolutely sensational. everything about the hotel was great. staff were very friendly and helpful must have been the aussie accent. when we left at -:--am we had organised a taxi but the guy on reception helped us get the courtesy bus instead saved us money and really appreciated the gesture. breakfast was great. had a non smoking room which was clean did not smell was quiet and was very comfortable. free shuttle bus to downtown was great the drivers really friendly and full of information which helped our stay even more. frequency of shuttle allowed plenty of time to visit attractions in town including the night life. only downside no laundry facilities need to go to rv park. great location. will not be disappointed with gracelands. would definitely stay there again.',happy
id35628,' we stayed four nights and had several rooms for a family function. this is not even close to any westin property ive ever stayed in terms of service or cleanliness. lacantera has been sold to gaylord (opryland hotel; gaylord texan) and will be remodeled and expanded this fall. i wouldnt want to stay there during construction. i will never give westin company my money again. management has lost control of this property. and they dont seem to care. starts when you drive up for a -:-- check-in. the driveway area is crammed with cars and there are not enough bellhops or valet to help. the bellhops try but they are understaffed. then count on waiting a long time in line to get to an understaffed counter. but it is not really a line just a hoard of angry people standing around. i knew management had lost control when a kid comes flying through the lobby on a skateboard and almost hit a guest. i cannot imagine how embarrassed i would be if i had been in charge of a corporate event and had my guests get this kind of treatment. when you get to the check in counter they wont have your room ready. of our six rooms only one was ready at -:-- and the others were ready after -:--. reason - they dont have enough maids. way understaffed. i watched one afternoon while people were checking in and everyone was angry. sure wouldnt want to work the front desk there. my wife and i finally got into our room and it was dirty. pulled the bed cover back and there were crumbs in the bed. no bathrobes; no chocolates; must be the last hotel in the us to still charge $---day for internet access. heavenly beds - if heaven has boards for beds. heavenly showers - if heaven has mold in the shower. we had bugs in our room. we moved to a deluxe room the next day (which is what we had reserved) and it wasnt much better. one of our other family members was checked into a room and when they opened the door - surprise - it was occupied. do not stay here. in fact consider that if westin will let this go on at one of their premier resort properties dont go to any westin.',not_happy
id35629,' the hotel was modern with a good bar and friendly staff. i stayed here because of a conference at mccormick place next door but unfortunately it is a cab ride or a walk and train ride to the inner loop and downtown chicago is attractions. my room was clean.',happy
id35630,' this hotel was by far the best pet friendly hotel ive ever stayed in.your hotel is my new favorite place in sfo!..your whole entire staff was so friendly.were eager to return to your wonderful city!..again thank you for making our stay so pleasant!',happy
id35631,' we stayed at the doubletree suites during a recent stop in austin. we are hilton honors and usually stay at hilton properties. the only thing this property has going for it is location. we checked into a - bedroom suite on the -rd floor. the rooms was very nicely decorated and looked to be recently remodeled. we took off our shoes to relax and watch some tv when my husband walked into the bedroom to find wet carpet in the bedroom. we called the front desk and they sent up a maintenance man to investigate the problem. he said there was nothing he could do but put towels down on the floor for us to walk on. the front desk never called to move us to another suite..nothing. the room was very musky smelling. we were just going to be there the one night so we thought we would tough it out. during the night there was a big storm that came through the area and all the patio furniture from all the rooms banged on the glass as it was thrown into a pile at the end balconey that ran the whole length of the building. needless to say we were very unimpressed with the facility. we told the front desk clerk at check out about our experience and they offered to give us some hilton honors points we thought that was a great gesture but two months later we have not seen our points. i have called the hotel twice to ask about the points and they said they would check into it and call me back. i have never heard back from them the last time i talked to the general manager and he said he would make sure i got a call back. nothing. needless to say this hotel has has a beautiful physical renovation but needs a personel renovation to find people that care about the customer. stay away',not_happy
id35632,' i stayed here with my girlfriend for - nights while we were in seattle for a wedding. i had a free night voucher for the sheraton so we stayed all - nights here. i was very impressed with the service from the staff the room and the location. the staff put us in one of their new towers with a king size room-partial view. the room had starbucks coffee a flawless bathroom great shower and very comfortable king size bed. the location was fantastic it is about a -- minute walk to the pike market and other cool things to check out in down town seattle. the staff were very very pleasant and the check in staff even remembered my name and addressed me by last name when i had questions at the desk. i found this very unique in the hospitality industry because i find it rare for hotel staff to address their customer by name basis. the gym on the --th flooor was pretty nice too! the only gripe i would give the sheraton is when it came down to billing. i checked my account - days after checking out and noticed no charges had not been posted to my account. i found this odd so i called the sheraton to figure out what was going on with the delay. the accounting lady informed me that since it is an agency rate (travel agent) with voucher they always delay the charging and she had planned on taking care of it later. i found this odd and she informed me that since i was calling she would post it now for me but she didnt seem to concerned about when she was going to charge my card and acted like she was doing me a favor. her attitude ticked me off a little bit because i had a similar problem with sheraton in phoenix and the hotel ended up double charging me - weeks after my stay (they did resolve the matter). great hotel but their accounting department needs to get their act together when it comes to posting charges. it sounds like this is a company policy with sheraton that should be addressed.',happy
id35633,' cleanfriendly staff and well maintained.we stayed two nights.we ate at rare and the burgers were outrageous! on the top of the hotel is rare view which has great views day or nite and is a cool place to hang out. ask for breakfast vouchers when you book food was good but price for breakfast .easy walk to the empire state buildingtimes squareeataly and chelsea market.we will defiantly go back.',happy
id35634,' we had a post stay at the warwick after an alaskan cruise. we stayed pre-cruise at a different establishment. checkin is at -pm. we arrived earlier and they were happy to store our luggage and told us we should have rooms ready by --:-- or --:--. they were. we however were given wheelchair accessable rooms so i cant comment on the regular accomodations. the rooms are average size and comfortable although the bed frame sticks out a bit on the ends leading to stubbed toes if you get too close. the bed was comforatble and the room contained all the ammenities you would expect. tv alarm clock coffee maker mini-bar. there are small balconies with sliding doors. the decor is typical of a high rise hotel but the leather headboard makes a statement. ice machines are available on four floors only. the pool and gym are located in the basement. the pool is small and - feet deep but very nice. the hot tub was broken so i cannot comment on it. the gym is well stocked with equipment and towels. there is also a two person sauna available. the mens room has lockers and showers for changing. although i went to turn on the shower and the fixture fell off. i was blasted back into the wall by a stream of hot water. the bathroom was set up with a handicap shower no tub and a hand spray fixture which had very little water pressure. the hotel is very convenient to shopping and walking around. there is a shuttle to the airport for --.-- per person that leaves every :-- and :-- on the hour. it takes about -- minutes to get to the airport and is very comfortable. i did notice the staff recommending the private car service to the airport for $--.-- but this is about the same if not more than taking a cab especially after tipping the driver. i leave that to personal opinion. would i stay here again.....most likely not. although the staff was friendly and the restaurant good the hotel lacked the comfort and personality factor that i look for when i travel.',not_happy
id35635,' beautiful hotel (rooms lobby and exterior) friendly-competent but not obtrusive staff and great location. yes the rooms are on the small side but not uncomfortably so. it was actually great to have the bed so close to the huge window with the terrific view. bed super comfortable. everything ultra-clean. now.. youre waiting to hear about the flaw. the pets welcome policy includes barking dogs. we didnt complain about it because my husband and i could not hear the two dogs on our floor that barked constantly from our room. you could hear them quite well from my son is room two doors down but he said it didnt bother him. so this may not be fair to mention because i have no idea if the hotel would have done something about it if we had. otherwise the hotel was very quiet (and i am pretty noise-sensitive). everything else was perfect.',happy
id35636,' in from laguardia airport on a sunny crisp fall day to the waldorf=astoria. popped into starbuck is before heading out to ricky is costume shop on --th. checked into our rooms which were just lovely. we walked to times square and noticed charley o is had become caffe bene before we went to sephora is swatch forever -- and a small bead shop. had a quick lunch at pax. we watched the skaters at rockefeller center for a while. a very authentic thai dinner was served at topaz and we followed that with the world series final game at mcgee is in hell is kitchen. so much snow on saturday we stayed in the comfort and warmth of our rooms and had a beautifully presented breakfast from room service. everything was just perfect. the food and service was excellent. we were so relaxed in the suite we stayed in all day. mama pia is was the choice for dinner with wonderful homemade pastas. we followed with frozen hot chocolate at serendipity before going to the kaufman center for a documentary premier from matchstick productions. we decided on the tower lounge for buffet breakfast before departing for laguardia airport. it is was a well planned buffet with great choices. we so enjoy our trips to new york city staying at the waldorf=astoria. the best of the best!!!',happy
id35637,' old refurbished building. large enough rooms and baths. valet parking ($) only. handicapped travelers may want to avoid this hotel as the lobby is on one level and access to elevators requires using a staircase up or down. staff was very helpful. carpets need replacing in public areas. there is an indoor pool fitness room and business center. there is a breakfast room where i was told my room rate did not qualify for free-included breakfast. free wifi (and wired) internet. this is a servicable and decently located hotel near the arena in columbus. cab to airport appx $--. there is rather a lack of restaurants nearby and an absence of grocers or convenience stores. i imagine that on football weekends the city is probably more crowded and vibrant but it was a ghost town in late may.',not_happy
id35638,' last minute i needed a room by the airport for an -am flight the next day and la quinta was the lowest rate. i wasnt expecting much from the looks of the outside but inside i was greeted by a super friendly helpful staff. still i wasnt expecting much from the looks of the lobby. when i got to my room i found a spic and span clean room. it was cute and had a nice tv with lots of options for movies and tv. took a shower ordered a room service glass of wine watched some hbo had a nice sleep and an on time -am wake up call. free shuttle to airport. if it was warmer i would have taken a swim in the pool. all in all great stay by airport aided by the staff to help you get to lax on time and easily',happy
id35639,' my husband and i live about -- minutes from downtown dallas but decided to get away from home for a night and stayed here. anyone that has read any of my previous reviews can probably safely assume that we went through priceline to get this. :) we paid about --% less than an average night stay so for the price we paid i give it a - star rating. ive always adored how scenic downtown dallas is so staying at the hyatt for the first time was perfect. when we arrived we were greeted by valet. (parking was $-- for overnight which was unexpected but worked out okay i guess) check in was a breeze. we were informed that the upper floors were under construction but we still got a pretty good room with a nice view. we only stayed overnight but we walked around the hotel to check it out . its an older hotel but it has a nice chic modern feel to it. there is an entire hallway dedicated to photos of downtown dallas progression which i thought was a nice historical addition. they have a skyline area but its off the -rd floor so it doesnt really give you the entire feel of dallas but it was nice still. the restaurant fifty six in the ball was closed (closed on sundays) so we werent able to enjoy that view. (ive been before and its wonderful - for the view. pricey though) there were i think - restaurants on site other than the one in the ball but we didnt eat at the hotel. the pool closes at -- so we werent able to check that area out. our room was on the --th floor which offered a spectacular view of downtown! our bed wasnt as comfy as i would have hoped for but it is better than some other places that we have stayed at. we had a small tv in our room with cable. wifi wasnt free. no breakfast. housekeeping came that morning around -- but we were already headed out. over all and all the hotel was a great night get away! i wish we would have planned a little sooner so we could have stayed a little longer but it is worth the money (that we paid for it).',happy
id35640,' what can i say good about this hotel? not much. i ended up being next to a family with a screaming kid. the parents couldnt keep him quiet and due to the extreme paper thin walls i heard every word of their conversation as well as the screaming child all night. and im not exagerrating...it was the worst from -am to -:--am. now this of course isnt the hotels fault....but i asked to be moved to another room and they wouldnt do it. they would send up security that wouldnt do anything. i asked for a refund at the front desk due to the terrible experience and got --$ off my bill. whoopie! really quite mean people. next up was the toilet it was broken and wouldnt stop running....so i had to open the tank and shove a pen in the stopper so it would shut up. then there is the room...i get in and the ac had been running continuously so it was freezing. also the front of the hotel was lined with picketers! i really cant say enough bad things about this hotel....stay far far away',not_happy
id35641,' i brought two -- year old neighborhood girls with me from rhode island when i recently gave a talk in san francisco focused on encouraging middle school girls to love and become involved in science and technology. my husband and i love this hotel for its architecture (it was the only hotel that survived the ---- earthquake) and its charm and historic beauty. i also love the personal attention i receive every time ive stayed here. from the front desk manager ruben to the housekeepers who left personal notes for the girls and also the servers at the sunday brunch in the palace court restaurant who explained each menu item (the girls took photos of each dish and loved every bite) i cant thank you enough. you made such a difference in their first trip outside the east coast. they were thrilled the trip was a success and it will be a lifetime memory for us all thanks to the palace staff. many thanks from a grateful lifetime platinum spg member.',happy
id35642,' i had the misfortune of staying at the hotel during the air conditioning fiasco as well but that is indicative of a bigger problem at the plaza athenee -- unevenness in staffing. i arrived at the hotel for check-in at about - pm and was told that my room wasnt ready. when i asked about the large fans i was assured that the problem would be resolved by -pm. i left the hotel looking for a cool spot to relax (and a little shopping). i returned to the hotel about -pm to find that the a-c was still broken but my room was available. i asked to be put on the wait list for the soon to arrive portable a-c units and went to my room. not a word apologizing for the heat or asking if they could help with the luggage. they did offer me a warm bottle of water. i let myself into my room (the bellman were busy running around delivering water so they were at least trying to help) to find average accommodations and melted cookies. the closet held a fluffy robe and slippers. at least someone was trying to make it pleasant. the furnishing are dated and a little worn but the room itself was spacious. the bed and linens were lovely. the bathroom was not quite spotless which is a big negative against the housekeeping staff. i had an evening engagement downtown and left for the evening with assurances that i would have a-c upon my return. guess not as i returned to a room that was almost -- degrees -- at --:-- am. when i called the front desk she told me that there were no a-c units available. what happened to earlier promises of a-c or the portable unit? she couldnt say. i did ask her to prepare my bill as i would be leaving directly to go to another hotel. yes at -am....it was that bad. low and behold -minutes later a portable unit arrived. the gentlemen installing the unit were as kind as they could be particularly after what must have been a long day. they even smiled! after a fair night is sleep i awoke to find that room service would not be available as the electric was off to fix the a-c hmm. and when i got to the front door i too had to schlep down the block to madison to hail a cab in the rain while the doorman watched from under the awning. to recap the grades: check-in staff a c housekeeping staff a d for dirty doorman rate a c as they did open the door for me on the way in and room service is a question mark as they were not functioning. overall a very uneven stay in terms of the service provided. and i paid rack rate for the pleasure. in nyc there are just to many great hotels to risk a stay here. try the lowell and youll never need wonder if the staff is well trained to deal with a set-back. hotel plaza athenee just isnt worth the risk or the $$$. i know that many of you ready this is say that a hotel cant really be responsible for the air conditioning failure however they are responsible for the way in which they dealt with it and this hotel got a failing grade in that department.',not_happy
id35643,' if you have any opportunity to stay elsewhere do. if you can get your company not to use this hotel as their conevnion hotel do. i came for a conference recently and although the location is close to the arena district and short north for entertainment and dining this hotel allowed panhandlers to roam everywhere assaulting guests asking for money. everyone in my group was approached ----x over two days --- in the elevators at the bar in the lobby in the hallways. it was annoying and at night scary. the staff either seemed unaware or didnt care. one night a man at the sky bar on the second floor sat down ordered water was brought a bowl of free bar snacks and proceeded to ask everyone around him to buy him dinner and drinks. the waitress told him they didnt allow that kind of thing there but it was obvious he was homeless so i dont know why he was allowed to sit in the first place. it is too bad because the hotel is fine but the security stinks and i would neve recommend this hotel to anyone unless they enjoy being stalked and harassed.',not_happy
id35644,' i stayed here with my dogs and expected better service. i will say that it is dog friendly and that gets a few points but when i got there the valet was nowhere to be found had to go inside and find him. expect alot of do-it-yourself service. you are in a good area being in tribeca. i would recommend not paying the continental breakfast as you are given just a coffee bagel and orange juice. go to broadway and head to the starbucks or the subway across the street. the hotel did not feel clean. i think it is good if you want to bring your pets but if you are traveling on your own then find a better hotel.',not_happy
id35645,' i have stayed at this hotel several times when in houston on business. the location is perfect as it is minutes away from where i am working. the hotel is well kept and the staff are outstanding. it has a beautiful huge lobby and even has a starbucks on the premises. the rooms are spacious and very comfortable with big flat screens in each room. ive never had a bad stay in this hotel. they have a concierge lounge where you can get a quick continental breakfast. the grounds are well kept and there is plenty of parking. there is quick and easy access to the -- north and south and you are about -- minutes from iah. they also have a fee shuttle service to and from iah. there are several good restaurants along the -- north. the salt grass zio is italian kitchen pappasito is joe is crab shack just to name a few. there is the greenspoint shopping mall right across the street and the cypress outlet mall and the woodlands are about -- minutes away.',happy
id35646,' ok its a best western so it is not fancy but it is clean in great location and with very helpful staff. the evening wine reception is a good touch and the manageress really makes an effort to chat and make everyone feel welcome. good city hotel at reasonable price.',happy
id35647,' i gave this place a nice review the last time but i think it is changed hands and not for the better. the staff are okay but dont reflect texas hospitality like they used to. the breakfast is fine but doesnt have the menu variety it once did. not all the amenities listed in the room were actually available (e.g. no free newspaper). the wifi was unreliable but nice computers in the lobby with printer. breakfast room is still pleasant with western decor. tv really bad. our king room with sofabed was quite nice. owners are still using heavy perfume in the room but i didnt detect any pet odors this time. ive been her four or more times before this to visit my dad but ill probably look for an alternative now. i gave *** but that is generous.',not_happy
id35648,' nice stay downtown baltimore within walking distance to university of maryland medical center. as with any downtown area you have to pay for parking but since it was a business trip i was reimburshed. i was able to walk to the foorball statium and watch a game and concluded my trip on a postive note. the room was clean and spacious and quiet.',happy
id35649,' i have never felt compelled to write a hotel review before but i just loved this hotel. i stayed three nights for business. the lobby and room were beautifully decorated so clean included free breakfast and wine tasting cookies in the lobby and they will even loan you a bicycle! the staff was incredibley accomodating and they have these great carts you can order for free! they have carts with activities for kids a relaxation cart a movie cart a book cart and more. they also serve a lovely assortment of teas and starbuck is coffee in every room. the price was very reasonable. when i come to seattle i wont stay anywhere else.',happy
id35650,' i will say right now i will stay at the w again and again. i love everything about the w. my fiance and myself had an amazing time. we only stayed for a day but it was amazing and so very relaxing. the service there was timely and also we also felt truly catered to. we went to do a short day-cation... to test out the hotel and we found a very pleasant surprise: beautiful decor delicious entrees-drinks and breakfast. our room was beautiful and comfortable. the ambiance enhanced our time together. i cannot wait to go back and enjoy the spa and other amentities. we went to get a break and celebrate each other... and we were able to get that and more.',happy
id35651,' this century old hotel has such charm low prices and central location that it may be unique. even those not staying there should visit the french palace lobby and look at the memorobilia adorning its walls.',happy
id35652,' we have stayed at this hotel on - other times and enjoyed it. while the room was acceptable serveral thing could have improved it. -. needs another easy chair which would bring it to a total of - plus a desk chair. -. should have a table plus a side table by each of the - chairs. the view from our room was wonderful. we needed maintanence to secure our sliding door which they did but the screws pulled out the very next time i opened it. the lobby area has been updated and looks nice. our first day they did not clean our room until after -:--pm even though i called them at -:-- am. the location of the hotel for our purposes was excellent. check in and check out were very good. the price of the breakfast buffet for what you received was over priced. there was a very large group staying there but the noise was not excessive and did not disturb our nighttime relaxation.',not_happy
id35653,' we just got back from a family trip to baltimore. we went for a baseball game at camden yards. the hotel is within walking distance (approx - mile ) we took the free shuttle to the stadium one day and walked back (during the day) it was -- degrees and truly not a bad walk although we were advised not to do it at night. you do need to reserve your seat on the shuttle and schedule a pick up timen to get a ride back. they will provide you with a number to call. if you choose to drive to the stadium which we did the second day it only costs $-- to park right outside the stadium. the hotel itself was clean the staff terrific and friendly and the breakfast was delicious. we also enjoyed the pool. we have stayed at quite a few hotels and we truly think this was a nice place and in a not so bad neighborhood..i would reccommend this hotel if you are going to a baseball game if you are going to a football game even better...=)',happy
id35654,' we are well seasoned canadian travellers age --. booked this hotel through the hotel website after checking numerous review sites on the web. we loved this hotel and have no hesitation recommending it to others. like a previous poster we had the good fortune of visiting this beautiful city during a heat wave. not having air conditioning was a non issue for us and the lack of morning fog was a bonus! the overhead ceiling fan did a more than adequate job cooling our room. we had requested a top floor (-th) non smoking room on the back side of the building and we had a lovely room. no view mind you but we spent so little time in the room this was also a non issue. the bathroom was small but spotless the bed very comfortable. the rooms are a bit small but ample room for - adults and their luggage. the location is great for shopping and theatres which we didnt do; and convenient to public transportation for sight seeing which we did. a bit of an aerobic excercise walking up nob hill and over the top down to fisherman is wharf but well worth the effort. slow down and admire the architechture and interesting sights both up and down the hills in every direction! lots of restaurants and coffee shops in the area we enjoyed foley is irish pub a couple of blocks away on o farrell. the hotel is continental breakfast of coffee juice fresh fruit salad croissants-pastries yoghurt and cereal was more than adequate to fill us up and tide us over before take away crab cocktails at lunch! we hope to back for another stay at this gem of a hotel.',happy
id35655,' our first impression of the hotel in a side street that wasnt all that flash but first impressions arent always reliable. the hotel is well situated to all the new york sights. & transport. staff whilst not overly friendly were competent & professional. our only amusement was the bathroom that was small (very) but dont let that put you off.',happy
id35656,' comfortable stay. friendly staff and clean rooms. good location couldnt ask for more.',happy
id35657,' i got there not knowing that my reservation was confirmed the hotel manager didnt bother to tell me and gave me a room at a higher rate. later he said well you approved. this hotel has nothing to offer no lobby no internet tiny rooms. that is it!',not_happy
id35658,' our recent four-night stay at this hotel was very nice and i would stay there again without hesitation. our room was spacious and had a king-sized bed and a mini-living area with a sofa coffee table two small chairs and a large flat-screened tv. our view was of the park and lake michigan. the ---- is-influenced decor in the room was fun and the linens were of high quality. the bed and pillows were comfortable and were at the level of luxury that i would expect for this type of hotel (very pleased). another reviewer wrote about the lack of privacy afforded by the sliding frosted-glass bathroom door. i can see where this could be an issue as there is no bathroom fan and nothing to camouflage bathroom noises *ahem... moving forward i found the staff to be very cheerful and extremely helpful--especially upon arrival. lincoln park is a wonderful area with so many lovely attractions within walking distance and this hotel is perfectly located right in the heart of this area. **this hotel is also pet-friendly and the staff was very welcoming to our two chihuahuas who accompanied us :~) with all that being said...i was traveling on business. i had questions about how my bill-receipt would be set-up. i asked the front desk employee about this and she directed me to speak to the manager in charge of financial issues--i believe her name was jessica. i tried multiple times in the last two days of our stay to get in touch with jessica and left her two messages to which she never responded. lastly i had heard great things about the restaurant on the ground floor so we decided to try it. we entered through the door in the hotel lobby and were greeted by an extremely unfriendly wait person. he scowled and said (loudly) you need to go to the other entrance and see the hostess . we ultimately left due in part to the way we were greeted (which set the tone for the experience) and also because the menu offered few choices and was pretty expensive. fyi: valet parking provided by the hotel is $---night. museum parking across the street was $---night--and within --- min walking distance. other than those two options--there is no parking nearby.',happy
id35659,' my friend arrived at this dump before i did checked in and deposited his stuff in the room. we then went out and did touristy nyc stuff. upon returning we tried the key in the lock and found it did not work.. and that there were tv sounds coming from our room. so we knocked and lo and behold the staff had put someone else in our room (???!??!?!?). the gentleman who was in there was kind enough to let my friend retrieve his bags. we then trekked down to the hallway and stood in line for a while to get ourselves a new room. the staff seemed very confused. not abjectly rude but as one previous review stated not exactly pleasant either. finally we were given a key to another room. we trekked back upstairs with our luggage to check it out only to find trash all over the floor and everything unmade. so back to the lobby. again. whereupon they gave us the key to another room and told us to wait a bit so the maid could clean it. when we finally went upstairs the guy was still cleaning it so we waited in the dismal hallway for a bit. finally we could go in. the room was grungy the door on the bathroom didnt close (as seems to be a common complaint) and the carpet appeared moldy at the corners but the room did not smell. i found the bed to be comfy enough linens seemed clean and the like. saw no bugs or rodents. the one advantage to this place aside from price is location. fantastic location. just cant beat it right in the thick of things. it would be nice if some competent company would take over the hotel and clean it up but then i imagine the price would increase accordingly :p the bottom line: incompetent inefficent staff and dirty rooms but great price and wonderful location. be prepared for major hassles at check-in and spend minimal time in the room and you should be alright. judging by the other reviews id recommend not leaving valuables there also.',not_happy
id35660,' caveat: i am a member of hyatt gold passport frequent traveler program so that may have had a bearing on the room provided. got an exceptional rate for a hotel in downtown dc. this rate was available from hyatt or most of the other booking websites so dont think that had anything to do with my gold passport. the room was a king studio which was nicely furnished and had a -- flat screen lcd. amenities were typical hyatt and were more than sufficient. know this hotel has been around for some time but the room must have been updated within the last few years because even the bathroom was modern. a complaint here were the towels that while new were very thin which seems to be a trend with hotels lately. we were able to check in on the web before leaving home and when we arrived only had to scan at one of the kiosks to get our room keys. valet parking was $-- per night which seemed to be the going rate for the area. location was six blocks from the white house and next door to the metro center which made hopping on the tube very easy. bought a day pass and that took care of all our on and off while we visited the sites.',happy
id35661,' there were six of us girls that stayed here in may of ---- and it was great. loved the comfortable beds and the bathroom was very clean. the large soaking tub was wonderful after a long day of sightseeing. they even had a continental breakfast every morning with juices coffee bagels and cream cheese. the price and location cant be beat. will be staying there again this december.',happy
id35662,' the boston plaza was in an ideal location for shopping siteseeing and eating. during the day we were at a conference and the hotel had many restaurants nearby. our conference rooms were a bit spread out and the grand ballroom was a bit dark. the staff was very courteous and helped give us suggestions for sight seeing. the duck tour is an absolute must. i would like to return to boston for a long weekend with my family. i would definately stay at the plaza again.',happy
id35663,' i loved this hotel. service is wonderful. the staff are so friendly.they made me and my family feel at home. i definitely would recommend this hotel. the hotel is location is very convenient. everything is so close. six flags is right across the hotel the mall and restaurants are less than a mile away. the atmosphere in the hotel is very nice and comfortable. would definitely be returning.',happy
id35664,' i have stayed in this hotel a half a dozen times over the past several years and i like the combination of price value and location.it is close to dupont circle and therefore near some nice shops(brooks bros. jos bank pink is etc.) and restaurants (morton is ther palm daily grill). the lobby and elvators could use a little updating but the rooms are clean and the staff is very nice and accommodating --- if you ask for extra pillows or blankets you get them quickly and you get a followup call from the front desk to ensure delivery was made and all is satisfactory. i especially like the deluxe king-size - bedroom suite on a higher floor which has plenty of windows and sunlight and a sofabed in the living room for a child or two. there is only one bathroom in the suite but it can be accessed from either the bedroom or living room without walking through one to get to the other. breakfast in the restaurant downstairs is fine and you dont get ripped off as has happened a block away at the mayflower. the place isnt too fancy but after a four-night stay there this week with my wfe and teenage daughter we were very satisfied with the place and the final bill ($----).',happy
id35665,' location of hotel is great. staff is very friendly. rooms are the tiniest i have ever seen plus the noise from the street is loud.',happy
id35666,' i was booked at a compeitor is hotel a block away but ran into quite a few problems there. i called the renaissance and they had just what we needed. having stayed and enjoyed the renaissance montura before i should have not chanced another hotel but i thought the competitor would be better for my family. i was wrong. the reservations agent was very helpful and the front desk staff concierge and bell staff couldnt have been more accomodating. we were given an upgrade to concierge level which had a very nice selection of hors doeuvres in the evening and breakfast items. the lobby and bar area is bright cheery and inviting just what was needed after a long flight across the country. rooms were clean and inviting with flat panel tvs and very comfortable beds. the food (we ordered room service and it arrived very hot in a nice warming unit) was very very good. the menu is quite extensive something for everyone. if you are flying in or out of lax i would recommend this hotel highly. it would be our first and only choice if we were to need accomodations in the lax area again.',happy
id35667,' the hotel was nice. it was built over --- years ago but recently updated. the rooms are very nice and well appropriated. checking in is somewhat of a hassle. we had to park in a lot a block down and walk over to the hotel in the rain to find out the parking lot for the hotel was an additional block down. we were only staying one night so i imagine this would have been less of a hassle if we were there longer. the hotel is within walking distance of the freedom trail which i would highly recommend. overall it was a good hotel.',not_happy
id35668,' we stay for one night in charlotte to catch a flight the next morning the room was very clean. the front desk staff very friendly and helpful a nice indoor pool the shuttle to the airport service was good. very nice hotel for one night.',happy
id35669,' dont let the few people who gave negative reviews deter you on an awesome hotel stay experience. i give it -- is all the way! my family of - (myself husband & - children) had a --night stay. from reservation to checkout everything ran smooth as silk... professional staff; beautiful room decor complete with granite countertops cherry furnishings and internet. although some have written that the hotel is --star it certainly feels luxury in this guest is opinion. sumptuous inviting king size bed with crisp sheets and tons of pillows... awesome!! great value for the money. we saved $$ with the hot complimentary breakfast which featured a new selection of items each day including eggs waffles sausage. the evening reception was a great bonus and also a money saver-- dinner including wine and beer-- unbelievable! the staff is courtesy was impeccable.. miss betty (dining host) doesnt ever meet a stranger and makes everyone feel as if they are the single most important guest at the hotel. if the awesome accomodations werent enough miss betty single handedly gives this homewood location a good name and fine reputation. i wish i couldve spoken directly to a regional manager or something so i could relate what an awesome staffer she is! book your room. you wont regret it. p.s. dont penalize the hotel because a large group (i.e. the basketball team mentioned in previous review(s) has unruly conduct)-- report it and-or request a different room- im certain the capable management staff will resolve any issues you encounter-- so go ahead and enjoy your stay!!! i certainly did.',happy
id35670,' used the military discount site to find the hotel. we had a great room with courtyard view & the service was wonderful.',happy
id35671,' our first impression of new york was slighly tainted when we stepped into the pennsylvania. dont be fooled by the marble clad reception and crystal chanderlier. youve seen the best of it. waiting for you when you step out of the lift are psycho style corridorsdarkdingymouldy and smelly. the hotel room doors are like reinforced cell doors. our room was very spacious and the beds were clean after we refused to stay in the first room. the bath was stainedcarpets were heavily markedpaint was flaking off the walls and the heating ducts were black. the only good thing about this hotel is its location and this cannot be faultedyou are right in the thick of all the major attractions. this hotel is described as budgetit cost us £--- for a - night staynot what id call value for money. overall would not recommend this hotel.',not_happy
id35672,' i loved the closeness to everything regardless that the rooms were a tad too small but hey.. when your on holidays all you want is a place to sleep and a place to leave all your shopping. it is across the road from matthew broderick is broadway show nice work if you can get it . i even got to meet him personally!that was a bonus. just -- metres down the street is times square. close to all the sightseeing bus tours not far at all from anything. i cant complain. nice foyer with free wireless internet. there is a bar on the -st floor where you can go for a quiet drink there is also a a couple of cafes just next to the hotel.',not_happy
id35673,' stayed here in december ---- while at a conference in nyc. chose the hotel based on the reviews on ta. this was the second year in a row i stayed at an affnia hotel in ny in december having stayed the previous december at the shelborne murray hill. the affnia dumont was rated higher so i thought i would give it a try. this is a very nice hotel with very large rooms by ny standards. the room was very clean and comfortable and the staff was phenomenal. the price for the room i stayed in was lower than much smaller rooms in other hotels. this is probably because it is not in manhattan. however it was not a bad walk to get everywhere i needed to be. i will return this year and bring my family for an extended stay.',happy
id35674,' after a cruise from montreal to boston we spent - days at the harborside inn. location was great close to everything. rooms are small but comfortable and tastefully decorated. staff was friendly and helpful. would definitely recommend to others and would stay there again if our travels take us to boston.',happy
id35675,' i stayed at the hotel last year after a long flight and did the same before an early flight this time. shuttle service has changed since last year & it was pretty much a let down waited for over a half an hour for a shuttle that was supposed to come every ----- minutes. shuttle wasnt marked correctly... radisson marked shuttle was for mid-town or downtown radisson not lax rad. my correct shuttle is for crown plaza and rad really irritating after waiting -- minutes and stopping at every terminal and crown plaza to get to my room- whole process took an hour. shuttle driver was rude too. dont get me wrong i actually like this hotel & will mostly likely stay here again but this was a let down compared to last year. also our non-smoking room-floor reeked of cigarettes. its a beautiful hotel. the room service menu was really pricey but came proply as ordered at -am next morning.',happy
id35676,' we stayed at omni hotel southpark from april -----. the hotel is located off of i--- which is almost unbearable because of the construction which according to our taxi driver has been going on for five years with no end in site. however the hotel was great. the staff were very very nice and the bartender thursday and friday nights was awesome. the rooms were large and clean the hotel was very pretty and the pool was nice. and the pool was heated because the whole time we were down there it was very cold and cloudy but the outdoor-indoor pool was a very pleasant temperature. there was coffee available in the room which is great because if you went down to the lobby it was $- for a partially filled cup. and it is not a continental breakfast in the lobby - those muffins cost $- a piece! but other than the usual scams nice hotels pull these days the hotel was great and i would definitely stay there again. and when the free hotel shuttle screwed up and didnt take our friends to the airport the hotel paid for a taxi to take them there. nice touch.',happy
id35677,' my husband and i checked into the lenox for - nights last week and were extremely satisfied with the property. it was in a great downtown location from which we walked miles and being on boylston and next to newbury tons of shopping and great restos.were readily available. the staff was spot on even anticipating our needs. the room was large and clean. being on the fourth floor was a bonus for me as i love taking stairs whenever possible. i slept well however my one complaint was over the mattress. in a hotel of this standard i would have expected nothing less than a pillow top or memory foam matress. although not too soft and not too hard it felt flimsy and outdated. towels were more than ample in the bathroom and i so appreciated the extra telephone beside the toilet. and the magnifying mirror. i took advantage of the gym facilities. gym was clean and equipment was in good order. lots of towel available. we parked our rental car which was costly ($---night) but it balanced out as a taxi to and from the airport would have cost nearly as much. we would definitely consider stayng at the lenox on our next trip to boston.',happy
id35678,' thanks for the champagne and chocolates on arrival what a lovely touch we had a great room king bed and lots of space bigger than the other hotel rooms we stayed in great view of the hudson river and the upper west side from the --rd floor! no restaurant but a cute diner right next door perfect for walking to central park or subway station just - mins away gets you to times square in no time perfect for seeing a show on broadway . gorgeous room decoration nice and clean supermarket across the road only problem was the too small internet service its free but only - computers hard if you need to do some research whilst in nyc.',happy
id35679,' we stayed here for two nights to attend two different functions: one at the orpheum theater and one at the la sports arena. we were given our room really early even though wed expected to check our bags and come back later and every staff member we encountered was friendly casual but professional and efficient. we were offered maps we used bell services to book a car to get us to the springsteen concert and francisco was fantastically helpful and the porters-valets outside were full of tips for local restaurants transit advice and getting cabs. the room was spotless and the price was much less than we expected to pay for a downtown - star hotel.',happy
id35680,' the staff makes you comfortable. they are very helpful. they advised us a restaurant nearby providing very good american breakfast for -$ ( the restaurant is called bernard on seneca street between the -rd and the -th avenue). much better than any starbuck coffee. the room was very small but well furnished. the big drawback is the noise. you hear everything between the rooms because the walls are very thin and you are bothered by the noise of the cars. every night firetrucks passed with their alarm. dreadful.',not_happy
id35681,' from the moment we arrived everyone was exceptionally pleasant helpful and so friendly. the morning coffee and tea in the lobby was great. the location fabulous. can walk anywhere from here. two restaurants at the hotel and dozens within - blocks from hotel. we were there for july -th weekend with another couple and we both felt the same. an elegant hotel in a prime location with superb staff. parking is expensive but it is anywhere in boston.',happy
id35682,' my wife and i stayed here for - days to be near central park. we paid for a park view. the position of the hotel is just up from columbus circle facing the park. it is so convenient for this end of new york. this hotel knows how to look after its customers. the room was immaculate the staff attentive the small details always looked after. if you can afford it (and it is an expensive place to stay) this hotel hits the spot.',happy
id35683,' i really enjoyed my stay at the mosser. the rooms are small yet cozy. the building is clean neat and chic. the staff is unbelievably friendly all of the time. how do they do that with the busy-ness of running a hotel? used the gym at the marriott. very nice location just a block from the convention center for my alpha kappa alpha conference made it feel like a second home for the week. thanks for an affordable option in downtown san francisco.',happy
id35684,' the admiral fell inn is not like any other hotel. its more akin to a very lrge b&b because its quant and cosy. the decor is unique and reminicent of turn of the century furnishings and they have a cute little haunted house tour. its definitely a refreshing to stay at a place that is not a chain hotel. overall its a cute hotel with a baltimore flair to it.',happy
id35685,' in san diego for niece is wedding. upon arrival at the westin daniel greeted us and helped with luggage; very friendly and courteous. the next morning our waiter nate was courteous helpful with local attractions information and very personable. our room had views of the midway and harbor area and were spectacular. we actually took time to look out our windows and enjoy the scenery. we did not hear hall noises or when other guests entered or left their room. the valet personnel were all prompt and polite. the elevators fast. a variety of restaurants and shopping are within walking distance. a great place to stay in san diego!',happy
id35686,' the room was really great - king beds for - of us the location was perfect right in the middle of hollywood exactly where we needed to be. the price was fantastic. thanks',happy
id35687,' while not a lot of perks the hotel is very clean and affordable. also has an excellent location close to many good restaurants and night spots...very convenient for business travelers.',not_happy
id35688,' having traveled frequently summer -- and early fall -- we were surprised by this sheraton hotel. it wasnt one of the very finest downtown la hotels but it was a great choice especially for the price. great hw rate! despite all the negative reviews here on ta my wife and i had a wonderful stay. the employees were all friendly helpful and professional. they upgraded us from a standard room to a suite - without us asking! comfortable pillows and mattress. best thing was it was clean!!! no free internet in the room but with a smartphone and - or -g - no problems. there is a free computer-internet station in the lobby directly in front of check in. all the front desk personnel we met were outstanding!!! the bell desk even helped function as a concierge providing me maps and cab advice. went to the brasserrie restaurant at - pm on saturday evening but no staff were there so we left. if youre into fitness there is complimentary use of the la fitness just next door in the adjacent mall. this particular laf was a little worse for the wear but it had everything we needed. take your own hotel towel with you though!!! no pool or spa at the hotel. cafe bottega louie just a short walk down the street is a wonderful choice for dinner! very nice gourmet and delicious!!! see separate review for them. we were going to the disney music hall for a concert that evening so we cabbed it there. $- fare!!! he was surly and wouldnt do a flat rate fare; city cab. earlier that evening - around - just before dinner - we inquired of a cabbie there how much for flat rate and he said $--$- . do not think for one moment that you can walk to the music center in fine clothing!!! the walk is steep and uphill for - blocks. take the friggin cab. pay the man. youre there. but we did venture to walk back because there werent any cabs outside the hall afterward (surprisingly). it was a fine walk no problems lots of regular people out walking. plenty of nice bars etc. but my wife is high heel - open toe shoes did cause her some discomfort due to the downhill grade. the only negatives i have for the hotel are: incovenient self parking ($--) - floors away in the mall-hotel parking garage. it is the strangest one i have ever been in. - floor drive up a vertigo-inducing spiral ramp. i thought it would never end lol! advice: valet it for $- more (yet it is still one floor up from there to the lobby) and take the ticket (which was dispensed in the gated garage entries) with you to hotel check in or you will be going back to your car to get it. the front desk people use that ticket to issue you yet another ticket which will get you out of the garage. weird but it works. and no i didnt leave my ticket in the car! :-) this hotel is near many major downtown tourist and business sites. if youre willing and able to walk it is pretty much close to anything downtown except skid row (and why would you want to go there unless youre handing out food and money to the homeless). about - blocks to the heart of the jewelry district. my wife can attest to that. go to greta is fine jewelry --- s. hill st. # a- los angeles ----- (---) --------. weve gone to here for years and we always get great prices and she is soooo sweeeeet!!! cute little armenian lady. if she doesnt have what youre looking for she can get it within minutes from her distributor. we love greta! and no were not related lol. all in all a very pleasant stay at the downtown sheraton los angeles! thanks to all the staff there from housekeeping to the front desk!!!',happy
id35689,' we arrived to the howard johnson for a one night stay. we booked three rooms all of which were in a questionable state when we arrived. all three rooms had an unexplainable musky smell and missing light bulbs. the room i stayed in looked like the bathroom hadnt been cleaned in months. there was mold in the shower and the floor hadnt been swept. in another room the sink had rust all over it. we had come into town to attend a concert and questions the workers at the front desk about a cab company in town. they gave us a number to a shuttle service telling us they were doing a $- special for rides to the club we were going to(which was three miles away). we called the service they recommended and got in the shuttle only to find out that the charge was per person. we ended up paying $-- for a ride that wouldve cost probably $--(tip included) in a cab. when we woke up in the morning the table in the room(with all of our papers and laptop on it) was completely soaked from a leak in the roof. which explained the aforementioned moldy smell -__- i really do not recommend this hotel to anyone.',not_happy
id35690,' i stayed - nights at the eventi in new york on a recent trip - i had read the reviews and thought it looked perfect for my needs. the good points about this hotel are that the location is excellent: very convenient for walking and for public transport via metro-train and the front desk staff are very polite and helpful. however i could not recommend the hotel due to concerns about their housekeeping and security. i returned to my room in the late afternoon on my second day and immediately noticed that it smelt strongly of cigar smoke (the hotel is supposed to be non-smoking). in addition to which i noticed that someone (the cigar smoker perhaps?) had left a business card and the key to another hotel room. this was unnerving and i called the front desk. the housekeeping manager came to the room and confirmed the smell of smoke and was puzzled by the business card and the room key - the business card appeared to be for an employee of the hotel chain: he took these away to investigate. i asked to change room and was moved to another room a few floors higher. it was the same style but was not as nice because rather than a full wall window my window now had a concrete pillar in the middle. when i opened the wardrobe i found a pair of dirty socks presumably left by the previous occupant – i took these down to the front desk and handed them in. the front desk clerk was apologetic and asked if i was returning to my room so that they could check that the room had been properly cleaned. i replied that i was going out to eat. i never heard any more about checking the room or the mysterious business card and was relieved to leave the hotel a day later. i shant be staying with this hotel chain again.',not_happy
id35691,' the staff at the wyndham el paso airport are the best! if you forgot something need something or can dream of something they will do their best to exceed your expectations. the location is so convenient to the airport you do not need to rent a vehicle unless your business-leisure take you into the city. the food is as good as it gets!',happy
id35692,' terrible attitude terrible service rooms are like new york city closets and non impressive. you have to know somebody to get the courtesy car take you any where.',not_happy
id35693,' on arriving at the hotel reception we met ian at the front desk who was very helpful in giving us little bits of information to make our stay more enjoyable. we are smokers and our room was on the --th floor with a view of times square the room was in need of refurbishment but was clean and tidy there was plenty of space. the aircon made a knocking noise when switched on but other than that we didnt hear any other noises through the night or otherwise thoroughly enjoyed our stay and it is in a great location for sight seeing all sights are within close proximity of the hotel a great location in nyc really really enjoyed our stay',happy
id35694,' absolutely a wonderful place to stay with or without children. continental breakfast fair but what you would expect for continental breakfast. loved the layout of the place huge pool. would go again. a gps is a must! in san antonio with construction.',happy
id35695,' i stayed at this hotel during sxsw and found it to be a clean comfortable safe and friendly hotel. the bed was comfortable and clean and everything in the room worked. the noise factor was a little high but that was too be expected at this time of year. overall id stay at this hotel again.',happy
id35696,' we stayed at on the avenue about two years ago. i had reserved a penthouse room for about $---.--. renovations were being done at the time. we were given the wrong room number and key at first and opened the door to a tiny dingy room (that someone was staying in already.) the mistake was corrected and we were very to find that our penthouse room had modern furnishings was immaculate and included a beautiful (renovated) all black marble bathroom and a balcony. we even took the modern chaise lounge that was in the room and the phone out onto the balcony for a short time. the view was not great but this renovated hotel room was really nice! if you are considering staying here i would suggest the penthouse room over the others.',happy
id35697,' hotel is in great location taxi fare is expensive from ohare to hotel ($--). a walking distance to most of the attraction such as state street michigan ave navy pier and park even take a red line subway to chinatown at state & lake street station. i attended a conference at the west tower of the hotel but my hotel room is in east tower. a little bit of confusion at first and a short walk through escalator and skywalk-tunnel. if you follow the skywalk-tunnel to the next building you can access to many fast food chain restaurant and free wi-fi service. hotel will not offer free wi-fi even i am gold card member (means nothing) and attend group conference in the hotel. i got free wi-fi from hyatt san diego though. bed is too soft for me (spring worn out?). no free breakfast like some other hotels. no swimming pool or exercise equipment. no draws for my clothes.',happy
id35698,' we stayed here in the past and had a good stay. this time we were on the -th floor in the north tower which i think is a new addition. the room was clean and modern but very small. there were two double beds and barely room for anything else. were average size people buy in the bathroom we had to squeeze in order to close the door and only then be able to stand and face the sink comfortably. bathing the kids was nearly impossible. i wasnt too comfortable sleeping although my family thought the beds were ok. one thing i can say for sure was that the blankets were very noisy... i know it sounds strange but i guess is the waterproof material or something in their detergent we could hear every move and turn and it was quite annoying. the parking is pricey ($---night). on the positive side - the service was good the location is great and the hotel overall is nice with good facilities.',not_happy
id35699,' fantastic hotel great accommodation at an excellent price - staff were helpful & knowledgable - great base. i did find the bed a bit hard but that is just my own preference! would definitely stay again.',happy
id35700,' we have used priceline to book a room in nyc and when we first saw the hotel we have gotten this way we were quite pleased with the choice. but then i read the more actual reviews and unfortunately we have to give the algonquin a rather mediocre review. the ambience is great and the rooms are very nice. the dark atmosphere in the lobby is not our taste but we also have not to work there. we had a room in the -rd floor so we could take the stairs which was a great advantage as wating for the elevators sometimes seemed to be an endless task. i a lot of of points we have to totally agree with the review of stevieh. in addition we have to warn everybody of the hotel which has issues with noice in the night. the a-c is certainly one problem but if you have a room towards the back you can live experience how the hard rock of manhattan island is drilled for a new construction. if you the ask to get a different room and get a room facing the street you find out when exactly the trash is picked up and all other truck activities for the ongoing construction next door is happening....and this starting at -am when for us the night was over. we only stayed there - nights so there was no point in fighting it an switch rooms again. the main problem is the old single glass windows that do not absorb any noise and the window a-c where a lot of noise also can pass through. it usually takes a lot to wake me in the middle of the nigth (we have - small children so we are used to sleep with a lot of background noise) but the - nights in the algonquin were certainly not worth the money. if the construction behind the hotel is done it will be more attractive again but i am sure that it will also be booked better then and not available at a lower budget.',not_happy
id35701,' the hotel is website accurately describes the rooms-location-services -- so pleasantly for us no surprises. we stayed for a week and would definitely stay here again. stayed in a suite for the extra space and private bathroom. enjoyed resident cat charlie visiting our room. hotel manager was very helpful and friendly as was the rest of the staff. breakfast is included but with chelsea market right around the corner we opted for amy is bread and -th street espresso instead. if you want to check out chelsea galleries the high line park and-or get around by subway this is a great location. it isnt your typical business hotel -- it is quirky and charming.',happy
id35702,' my husband and decided to spend a mini weekend in mahnattan ( we live in long island ny) to celebrate my --th birthday. we had dinner reservations for saturday night and tickets to a matinee performance and brunch on sunday. we chose the park lane because it was the ideal location and a special occasion. when we arrived at -pm the room felt very hot but we were anxious to go out and enjoy the afternoon. we came back at -ish and lowered the thermostat but it kept jumping back up to a higher temp. we called maintenance and they said they would send someone up. instead of being able to relax before we went out for the night we waited and waited but no one ever came. we figured that it would be taken care of while we were out. we came back around --pm and the room still was boiling hot. my husband spoke to someone in engineering who suggested that we open the windows( guess you have to be an engineer to think of that) or change rooms(at --pm!) he mentioned to my husband that the room we were in (----) was hot because the heat ran through the closet wall in the -- line(. if the thermostat work ed that would not have been a problem.) i filled out a room comment card and handed it in to the front desk. our express check out had been processed so they did not offer to adjust the bill in any way to make up for our uncomfortble night in the room.the woman at the front desk gave me her card along with an appology and said that the next time we came back she would give us a room upgrade! about a week later i received a letter of appology from the resident manager assuring me that the problem had been addressed and that it was going to be handled in an expeditious manner he told me how much he valued me as a customer and he too invited me back to restore my confidence ...unfortunately he is expecting me to foot the bill for him to do that! if you look at their website you will notice that the word service is mentioned several times however as you can see from this review we never got to experience it! a good restaurant will bend over backwards to fix something to assure that you come back again which often includes a bill adjustment a dessert something. apparantly the park lane hotel thinks that a letter of appology is enough...it is not!',happy
id35703,' it used to be that traveling meant experiencing something new--unique stays foods shopping. as our culture has become more and more homogenized that seems to be less and less the case. the hotel fig is a great notable exception. we stayed for two nights and loved the quirkiness one of a kind furnishings fun-funky vibe beautiful pool-bar area and easy access to la and hollywood. if you prefer mid range chain hotels this might not appeal to you. if however you are looking for a cool unusual oasis in or near downtown la dont hesitate.',happy
id35704,' run down hotel rooms. owner is an arrogant person. he demanded to see and up to date version of my aaa card and wanted me to fax aaa for it. i did mange to find the card but i couldnt believe he put me through that and im a club member!!!! not too many other choices in this area is why i stayed here. old tvs and vhs players in the rooms power outlets behind the desks like something from -- years ago! avoid this place!',not_happy
id35705,' as i just refused to have to spend $----$---. per night for a business meeting i was paying for i located this hotel on the internet. was very skeptical about the description and the reviews. was even afraid to give them my credit card number on the phone to hold my room. b u t i couldnt have been more pleased with this little jewel. nice nice staff clean clean clean comfortable bedding. safe. couldnt stay with friends this time in la and if that ever happens again i wont hesitate to stay here another time. excellent location too. and this entire review is factual from my point of view.',happy
id35706,' we just had a fantastic - week trip around los angeles san francisco and las vegas and am sorry to report that this was the lowlight of the trip. a few things that we found unsatisfactory was the street noise in the rooms. we asked to moved after the second night as we just was not getting any sleep and to their credit they did move us but the second room was not a great deal better. the owner of the hotel was good enough to come out and meet us as we were know to him through a business contact but unfortunately the rest of the staff were very stand offish. the bell captain made money out of calling particular cab drivers even though it meant we waited -- minutes for his cabbie friend to arrive and the two different gentlement on the tour desk found it very hard to crack a smile or put any effort into our requests for help. the rooms are very small and it looks like they have been made small over the years to make room for bathrooms as i believe at one stage the guests used to share bathrooms on each floor. overall i guess this was ok for a -.- star hotel but it is distance from all things that are touristy in sf is a problem. almost every activity we did or tour we took left or was in fishermans wharf with the exception of union square. my recommendation would be to stay at fishhermans wharf if you are there oon holidays and make one trip into union square and save yourself a lot of travelling time and the cost of getting to fishermans wharf and back everyday! feel free to drop me a line if you would like any further info',not_happy
id35707,' this was our second time staying at this hotel and it keeps getting better. love the city views plentiful space and prime location. i cant think of a better spot to stay in the city. the hallway of our last room (corner space) was longer than every apartment ive lived in - pack your bowling balls and pins. in the past year theyve added wifi internet coverage all the way to the top of the building the only thing that was missing our first time through. fantastic value for the location which i wouldnt change if i could. quick jaunts to trains parks shopping and restaurants - nothing is lacking in any of those departments. only one thing could have improved this last stay - more days to our trip. maybe next time...',happy
id35708,' this was my first time to san francisco and i am very that i stayed here. the hotel has a lot of history and charm and is located in the middle of everything. a short walk to chinatown and close to many bars. the bed was comfortable and the the amenities were great. i definitely recommend this as a place to stay!',happy
id35709,' the sorrento was recommended by a friend of mine who has stayed there for over -- years. it is located on first hill (--- madison) built in ---- and close by many hospitals. fortunately there is a restaurant on the premises for breakfast (the steelcut oats with apple compote is a winner). we were upgraded to the penthouse when we checked in. if you plan to stay there avoid the -th floor. our room was huge but had no plug-ins in the bathroom (how do they do think we shave or do our hair?) the bathroom was tiled with marble but had a two-step up to the tub (think water and slick floor) and the tub had knobs on the side. when i turned them on water poured out of the ceiling over the tub and splashed up on the walls. there were two shower heads so i turned one of them on and it also splashed against the wall puddling behind the tub and pouring onto the floor. not good. used every towel in the room to mop up and ended up washing my hair by kneeling beside the tub and splashing up the water. as i said no plug ins so i dried my hair by standing near a full length mirror in the hall and pulling out the dresser in front of the only plug in that wasnt under the desk. not a good start to the day. the bed was super soft with one of those too-hot feather duvets. we moved to another room but the too-soft bed plus feather duvet made for sleepless nights. they do have great service--their concierge was super about sending a car to the airport and taking us downtown when we made reservations but ii dont know that wed stay there again.',not_happy
id35710,' arrived late off the plane (--.--pm) and got our rooms upgraded for no extra charge which was good. the room was fine clean and as much space as i need. the location of this hotel is excellent right in the middle of little korea which is right in the middle of manhatten. the reception staff (the women in particular) was very surly and they sounded as if they wanted to top themselves but at the room rate we were playing it didnt upset us if you pay peanuts you get monkeys i guess. there are no frills at this hotel but i would highly recommend it for a comfortable functional stay in the middle of the city.',happy
id35711,' we stayed here for - nights for our -st year wedding anniversary from the --- sept. chose hotel based on trip advisor reviews & previous excellent stay in westin cape town. the hotel is situated perfectly in times square most places within walking distance. overall the hotel itself does not qualify to be a -* maybe a -* let me elaborate; location: great situated right in times square but reconsider if you prefer a more peaceful area as times square is loud noisy and crowded. lobby & reception: average this area not exclusive to people staying in the hotel other people using hotel for meetings-conferences etc thus areas get crowded. rooms: terrible small (excuse is this is ny) fortunately after complaining we were moved from a premium deluxe to a corner room which was a little better. only one sink bowl in the bathroom finishes very outdated shower inside bath tub. basic bathroom amenities such as shower gel shower cap toothpaste & toothbrush holders are not placed in the bathroom. you have to request them every morning. initial room had no clock radio as advertised on website. some lights were not working. room cleanliness questionable. the good views at night were dampened by the room itself. staff: poor if it wasnt for a lady called sara i would have rated this as terrible. she made our day she was friendly when we checked in informative & sent champagne on the day of our anniversary. otherwise service was pathetic took more than an hour for someone to bring a shower cap & gel on the day we left we showered & checked out still waiting for these. daily complimentary water was never brought to our room we had to request it twice until we gave up. concierge was never helpful seemed as if you were bothering them scanty with info if you are lucky they slap you with - or - brochures and dont explain anything even if you tell them it is your -st time in ny. the night prior to check out i requested a pro forma invoice. when i informed reception that the rates they billed are incorrect the gentleman at reception felt offended even after i showed him an email reservation confirmation which he was not interested in initially. when i insisted he took the email went to his manager. took about --min to resolve a simple issue. i was also upset with the fact that the same gentleman was just overly friendly to another lady who was checking in at the same time whilst i was checking the invoice. maybe because she was a platinum spg member. wifi: average slowest wifi we experienced in all the hotels we stayed in whilst in the us. what good is wifi if immediately you step out of your room whilst still in lift signal is so weak cannot work at all at the reception and lobby. in conclusion our stay in this hotel was terrible. we stayed in sofitel hotels in dc & la during the same trip these were excellent -* hotels. regards',not_happy
id35712,' i was very impressed with marichu the hotel lobby receptionist-lobby host who was extraordinarily kind and pleasant. it made the brief check-in time pass quickly and she later remembered talking to me and gifted me a starbucks coffee card. she was lovely and made a pleasant stay even more memorable.',happy
id35713,' our stay was nice for the money. the front desk attendant was very nice. our son ran the columbus marathon so the hotel location was a good fit. we liked that both rooms had a flat screen tv and the beds were comfortable.',not_happy
id35714,' my husband booked reservation two weeks in advance threw a travel agency for four days for our daughter is graduation at lackland afb we decided to arrive early. when we fount the motel we road by it twice because we wanted to make sure this was actually the right place it didnt look nothing like what was shown on the internet very deceiving!!!!!!! when we got in the room the knobs were broken off the facet and the door look like it had been kicked in several times the toilet was broken when you dare to sit down it would rock and the bedding was filthy roaches where everywhere. it was late when we arrived we stay against our better judgment. we were right in the middle of a war zone sleeping with one eye open and the other eye on the roaches. i do not recommend this motel not even to the dead...buyer beware!!! they need to close this place down!!! horrible horrible horrible!!!',not_happy
id35715,' stayed for - nights in august ---- i emailed the hotel before we travelled and they kindly upgraded our rooms! we had a double bed each and a bath room each. rooms were great a bit small but i hear this is typical of nyc! water in the bathroom was always hot and the beds were really comfy. the location of the hotels was great only about a -- minute walk to times square and really close to all the midtown locations. theres also a great pizza joint opposite ;) the best thing about the new yorker is the tick tock diner!! after walking around the city all day sometimes you dont want to go back out again for dinner so its really convinient to have this right in the hotel. the staff always really friendly and the prices were reasonable too. the place was always packed in the mornings as its open to non residents as well. portions were also really big and food was lovely! id definatly go back to this hotel very glad with my choice!',happy
id35716,' staff was very friendly. recommend that you include breakfast. the restaurant is good for any meal and kids eat free. restaurant staff was very friendly especially with our -- and --year old. rooms are comfortable. we did experience a slight chicago-sewer smell in our room but you got used to it. its location right next to the blue line station (clinton stop) made travel without a vehicle very convenient.',happy
id35717,' we were flying back to the uk on the tuesday and wanted to stay fairly near the airport monday night. we had a fairly stressful through houston rush hour traffic and pulled off at this junction. we enquired at a holiday inn express - but it was too expensive. i then walked over to the best western. it was very reasonably price for the night - but i also had a voucher - which they honoured. this was a beautiful hotel - it looked fairly new. tuesday (the young girl on reception) was so helpful and polite. i asked for a room overlooking the back (a field) and she was to do her best and gave us a room at the back. there was an amazing sunset that evening - and i was able to watch the blood-orange sky from our room. we then walked over to the cracker barrell restaurant which was a few yards away. we have been travelling around the states since the early -- is and have never tried a cracker barrell - what a delight we have missed. we didnt want to get in the car to find somewhere to eat so went here. it had a lovely welcoming atmosphere and the food was absolutely delicious. we had an extremely kind and efficient waitress. i had pork (soooo tender) cooked in an apple and cranberry sauce - lovely vegetables - yum! back to the hotel; the room was very clean the business center excellent with - computers and a printer. the breakfast eating area good - again very clean - and there was a really neat pool area outside nicely landscaped and surrounded by a pretty wrought iron fence. the carpark was secure at the back. i would have liked to have stayed an extra night here but sadly our - week vacation was drawing to a close and we had to leave for the airport in the morning. if you get the service we did i cant recommend this best western highly enough! thank you for looking after us tuesday.',happy
id35718,' recomend hotel very clean room perfect for corporate stay. i was in austin tx for conference meeting with my company. great front desk staff great continental breakfast for the low price during the week the rate i pay was for a low rate of $--.-- for a single king. front desk clerk was very nice she was very helpful with directions and advice me of good restaurants in the area.very comfortable and i will definitely will stay again.',happy
id35719,' i was so pleased with this hotel. we got this hotel for an incredible price on priceline. we knew that the area would be good since we have been to dc many times. from the mixed reviews i was expecting a marginal experience. imagine our surprise with the wonderful way we were treated! the hotel lobby is very nice. spacious with many plush seating areas. one drawback is that there is not a bar in the lobby so that you can sit and enjoy a glass of wine here. from the moment we checked in the staff treated us like valued guests. the first room we had was on the small side. very clean and attractive but the heat was not working well. they changed our room to a larger one. this room was also very clean and attractive. as i said the staff was very pleasant. brian was especially helpful and was one of the nicest front managers that i have yet to encounter. as noted in other reviews this hotel is in a great location. foggy bottom metro is a few blocks away and georgetown is a -- minute walk. there were a few good restaurants in the area. we all enjoyed our meal at luigi is. i would definitely stay at this hotel again.',happy
id35720,' as a descendent of sir francis drake i thought it would be cool to stay here. big mistake. if you want to stay in a place where the room looks nice but you are going to party all night this place is fine. if you want a good nights rest stay away! and is it really that hard to wash the windows at least once a year? the room was tiny and worst of all the walls are paper thin. the bathroom was so small that you have to squeeze yourself onto the toilet (and im not fat). i could hear everything (i wont go into detail) from all directions. updated windows might help keep some of the street noise from getting in too. on the upside the staff are very friendly and willing to help with whatever they can. one guy at the front desk even heated up my toddlers food in the microwave.',not_happy
id35721,' we took the city view side as we read reviews re noise on bayside due to trains . noise was not an issue at all. location was great as we walked to most tourist sites. staff was very friendly and the included breakfast was more and better than i expected. we did not need a car from this location as we had already visited seaworld so the rest of the tourist sites where close by',happy
id35722,' the hotel is beautiful. the staff was great from check in to check out. i would especially like to mention alicia when we checked in. she was pleasant and very kind. robert h helped us with our bags to our room and he was great! the security and all of the staff we encountered during our stay were terrific always helpful and anticipated your needs before you even knew you had them! we had a great room that was a jr executive suite with a great view. i think the upgraded room may have helped as some others at the conference i attended did say their rooms were laid out differently and the rooms were tighter. the hotel is undergoing construction but i did not hear anything. i am pretty sure you pay extra for the gym so you may want to inquire about that. the location is great for downtown chicago.',happy
id35723,' we stayed for a week booking through rci. whilst it was a little pricey i think it was comparable to other hotels in the area. it was clean and well appointed having the junior suite we had a small kitchenette and lounge area. great for those nights you want to stay in -more like a home than a hotel. we were called up by rci to attend an information night but if you tell them your spouse is not with you they are not interested. the location is fantastic -it is just round the corner from the subway station (n q r line) and a very short walk to columbus circle the department stores on -th ave. times square is also walkable (--minutes). we took a taxi to and from lga -one trip costing close to $-- exc tip and the other slightly over -- (exc tip). it is very traffic dependant.',happy
id35724,' unless you sleep on the convention floor you cannot get a room any closer than headhouse towers. the convenience of being close to the action was such an asset. marriott recently remodeled the towers but they kept the historical architecture i particularly liked the port hole windows. i had a suite on the -th floor and for a city room it was tremendous. the bathroom was amazingly spacious with plenty of room to spread out. everything was new clean and nicely appointed. while on the property i felt ---% safe and secure but if you are a woman traveling alone take a buddy if you must walk around the surrounding area or take a cab. the number of panhandlers and homeless people on arch street were unsettling even at ---- am in the morning!',happy
id35725,' if you are looking for a solid choice among big name hotels this hotel is for you. we stayed here for - nights. booked on priceline via name your price and i think we got good value for what we paid. it is no doubt a large conference hotel that caters to the masses but if that is its niche it does it very well. our room was spotlessly clean. on the -th night they forgot to give us towels but a quick call to the desk and we had them within minutes. on a side note the hotel is a -- minute walk from the blue line el-train stop. this line goes to-from the airport for $-.-- and takes about -- minutes. i am a bit of a hotel snob and i would not hesitate to book this hotel again.',happy
id35726,' i travel about --% of my time for work and can honestly say this is one of the best hotels ive stayed in. for friendliness of staff and attention to detail it rivals a four seasons. i stayed there for four nights in july ---- and enjoyed every minute of it. the funky rooms great bar-lobby everything. look forward to going back again.',happy
id35727,' unless you get rates on special for this hotel id avoid cos it is not worth paying premium rates just for it is location. next time id rather pay even more but for a safer hotel. didnt feel safe - the door chain was broken into & we would have no electricity (all the lights would go out) at least once every morning - was lucky i didnt slip in the shower in the dark (btw the drains always block up). also had no amenities like jug or kettle or even mini fridge. when we asked if we could our milk in the hotel fridge (since we didnt have one in our room) we were told they didnt have a fridge down there & couldnt hold our milk for us. all this for premium rates!! not worth it.',not_happy
id35728,' i stayed two nights. the staff was very friendly and helpful. the concierge made sure to check the size of my room and give me the points on my account. very nice guy and i appreciated all of his advice. the room was normal but missing shampoo and conditioner. i called housekeeping and they delivered a few bottles to my room. breakfast was not very good but the wait staff was fine. go somewhere else for breakfast. i did not eat lunch or dinner there but i did have a cocktail. the bartender was very nice and knew how to make a good manhattan. kudos to him. also peet is coffee was there and i prefer peet is to starbucks. coffee was great as was their service although they did close a bit early (-pm). i know i shouldnt drink coffee that late but an iced-soy latte on a warm evening would have hit the spot good thing starbucks was just across the street. sheraton wasnt bad... just average. pricey too.',not_happy
id35729,' terrific hotel - with the best service i have ever had. staff was friendly and efficient and the room spotless. had a great view of the city and could walk everywhere. my new most favorite san francisco hotel. lobby was so beautifully decorated for the holidays.',happy
id35730,' my wife and i stayed here for four nights in july ---- having booked through trailfinders in the uk as we found this to be the best deal. the westin is so well located in chicago – right between the two main centres of the loop and river north. everything that we wanted to see was within walking distance and we didn’t use any transport apart from taxis to and from o’hare airport. our room was a decent size and the bed was really comfortable with high class linen. the bathroom like the bedroom was modern and spotlessly clean. there was complementary tea and coffee and a flat screen tv. check-in was quick and easy and the staff members were helpful by giving us advice about where to eat and drink in the vicinity. equally so the concierge was friendly and informative particularly about the -th of july celebrations that coincided with our stay. there are three or four private internet terminals in the lobby but this is a paid service apart from checking in for flights and printing boarding passes which is complimentary. we didn’t eat in the hotel as we were out so much so unfortunately i can’t comment on the bars or restaurants apart from to say that they looked extremely good. nearby there’s a great spot for breakfast at the junction of dearborn street and kinzie street called einstein brothers bagels and directly opposite this is harry carey’s steakhouse where we ate perfect steaks and loved the huge wine list. both are only two minutes walk from the front door of the hotel. if you’re looking for a fun night out i thoroughly recommend rockit on hubbard street between dearborn street and state street. it’s only three minutes walk from the hotel and is without question one of the liveliest and fun bars in the city with a superb team of staff. we both loved chicago and its people. in particular we really enjoyed a river and lake michigan boat tour to see the fantastic downtown architecture and spectacular skyline; going to the viewing deck of the sears (willis) tower; and sampling delicious foods at ‘taste of chicago’. we also loved taking ‘arty’ photographs of the bean at millennium park; spending a relaxing -th july at navy pier; and shopping on michigan avenue. i highly recommend the westin river north and would definitely stay here again should we be fortunate enough to have the chance to return to chicago.',happy
id35731,' we spent - days in new york city last september and stayed at the --- hotel after seen it was rated with - points in trip advisor and ranked -- over ---. but we were totally disappointed the room was so tiny that we have to jump over the bed to get to the other side. there were no space even to open the luggage nor wardrobe and small table without chair. the bed was very small we almost could fit in and our feet went over the edge even though i am not a very tall person. the price was very high as were our expectations but we were totally disappointed. we will never come back and never recommend it to anyone.',not_happy
id35732,' we booked our vacation through a travel agent and we were not familiar with paradise point but she assured us we would be . happy is a huge understatement -- even though we looked it up online before visiting we were truly impressed beyond any of our expectations. my sons loved everything from the pools to the jet ski rentals. paradise point gave us a wonderful vacation.',happy
id35733,' we decided to spend a family weekend in boston. we typically stay at ritz carlton hotels and had previously stayed at the old ritz carlton hotel (now the taj) in boston. i was slightly put of by the reviews of the rc so we looked at other hotels in boston. many were already booked for the long holiday weekend so we decided to take a chance on our tried and true ritz carlton. we were not disappointed. we had a nice club level room. its typically what youd expect for a city ritz carlton rooms are adequately sized with nice comforable appointments. the club level lounge as usual was accessible and the staff was very helpful-knowledgable. the location was great being right by bostom common. the only problem we enoucountered was trying to find the lobby concierge md afternoon on a thursday. it wasnt a big deal since we could fall back on the club level concerige but when we needed a map and wanted some informaton it wasnt as handy as we wouldn have liked. i would definitely stay there again. i would absolutely recommend it to anyone looking for a weekend getaway or on business. it isnt a resort property and it doesnt pretend to be. its a great city hotel.',happy
id35734,' i have stayed at the w san diego twice on business. i like the location - i have stayed in the gaslamp district and find it to be too party-centric for me. the w has a nice clean well-equipped gym with doors that open to the pool area. the pool is small but nice. i did not eat at the hotel so cant comment on the food. the room itself was a good size. the window seat was a nice touch. i will definitely stay there on future business trips to sd.',happy
id35735,' we have stayed here on a number of occasions we use the hotel only as a base and our days normally start early and finish late after having been sightseeing and then visited some of the restaurants and bars. as such we view the hotel as being clean and the hotel service is professional although at time the check in areas can be very busy. we have not eaten in the restaurant (there a loads of other options close by). the hotel is in a good location for the f-line and the two cable car routes although we have found that although not a scenic the no. -- bus stops outside the hotel and is considerably quicker (at busy times) to be able to get into union square.',happy
id35736,' upon arrival we were checked in to a room already occupied. the room occupants had recently checked in themselves. we were offered another room on the same floor but when we entered it we found it had only double beds. our reservation was for a queen. we then went down to registration desk (again) and totally apologetic were given a room on a concierge floor due to our inconvenience. the room did have a queen bed but was extremely small. more like a closet than a room. next we found that there was no heat in the room. upon our inquiry we were told there was no heat in the entire building but the hotel sent up a small oil heater that almost warmed the room. incredible! there were many additional issues small but irritating. we travel to nyc about - times per year for pleasure and this is the worst experience we have encountered.',happy
id35737,' my friend and i stayed at this hotel for - nights during new york fashion week. it is a great location and although this is not my favorite area in new york city i must say it is very close to the tents at bryant park if you go there for fashion week ! we asked for a high floor room and got hardly any noise from the street on this --th floor room. the food is a bit poor in the room service menu and very expensive but the wifi connection is hêlpfus and we have used the room service (what else can yopu do when you are very busy working writing articles sometimes at night time ? so we got fed up and poor becquse of the prices but we had some rest which is a miracle when you are a fasion writer attending new york fashion week ! the concierge was unable to find a town car with a chauffeur for us he said the reason for this was the un summit... i believe him but still i found the bellman most of the time efficient with taxis and town cars... the bellman got us a regular small fridge to store drinks we could buy from surrounding shops to avoid buying high price drinks from the fridge in the room. i am glad that he offered this the minute we arrived but in case he does not just ask him... i am still looking for the ideal hotel to attend fashion week this one is best for location the staff can be quite helpful but still i would go back there just in case i dont find a more boutique hotel in the neighbourhood !',happy
id35738,' stayed at this hotel as my base camp for a business trip. excellent location. about a fifteen minute drive to the airport in san diego without traffic. ample parking. nicely appointed lobby. friendly front desk staff. check-in was a breeze. the room was very nice and clean! plenty of space to spread out. nice flat screen tv with hbo. big comfortable bed. lots of pillows. alarm clock-radio. new iron and ironing board. refrigerator. lots of outlets for all my rechargers (cell phone ipad blue tooth etc). great breakfast buffet. coffee is always available in the lobby. nothing went wrong. restaurant and bar open until -- pm. if you want to eat or drink later walk across the parking lot to the chili is restaurant. would definitely stay here again for business or pleasure if returning to the area.',happy
id35739,' i just got back from a conference at this hotel and if it is up to me i wont return anytime soon. this hotel is not conducive to working while youre on the road. first the bandwidth in the hotel is atrocious. i had a hard time staying connected to my corporate vpn since the upload speed was so poor. our conference didnt pay the ridiculous $---$--k-day to have wifi in the event space and with a verizon signal nowhere to be found (the only place ive ever found where at&t worked and vzw didnt) i was off the grid for way too many hours each day. then you get up to the rooms and the desks and chairs are for show and not for sitting and typing for any duration. on the positive side the bed was very comfortable and the tv has been upgraded to hd on. most major channels. the shower head could use a nice cleaning as it hasnt been descaled in ages.',not_happy
id35740,' my husband and i visited the westin waterfront for - nights -- and it was another great visit. check in was early and the let us have our room early and it was a beauiful room. i wish i asked our housekeeper is name because she was wonderful. i had a bout of plantar fasciitis and she went out of her way to get the name of her podiatrist for me and gave me directions on how to get there. i couldnt get an appointment with him but the fact that she did that was commendable. i know it is off the beaten path but you can take the silver line and meet up with the red line and go from there. ill definitely visit again.',happy
id35741,' ive stayed at the hyatt several times over the years and reviewed it here a year ago. all of my visits have been related to conventions. the hyatt is an excellent convention hotel and is very well managed. if i were responsible for planning a convention i would definitely consider it for its location excellent facility and expertise. if you arent attending a convention however i wouldnt stay here simply because of the chaos and crowds related to the conventions. at this price point you have a lot of options. i always stay in the east tower as it is more convenient. some of our associates stayed in the west tower and i asked everyone their impression of the hotel. the consensus was that the rooms were clean and comfortable and on the high end as they should be. lighting in the rooms is on the dark side but there are lights for reading over the beds desk and lounge chair. the elevators are pretty fast and i had no complaints especially for a high rise crowded hotel. the tv picture quality was discussed at dinner – the younger members of our party complained about it the more mature members like me didnt really notice. there were some comments about the water pressure which was not great but acceptable. the service was uniformly excellent. connected internally to the hyatt’s west tower (bronze level) is the illinois center where you can find a mcdonald’s and a number of sandwich shops. i find this convenient for cheap breakfasts and lunches and free internet. the hyatt charges about $-- per day for an internet connection. i had acceptable telephone and -g connections in my room (at&t) but reception was poor in the convention rooms. convention planners and sponsors have the ability to provide wifi as a service to their conventions – be sure it isnt available for your convention before you pay for it. this hotel functions extremely well considering its size and it is in a great location. if you want to stay here for a personal trip however id inquire about the size of the functions booked for your stay dates before committing to stay at the hyatt.',happy
id35742,' well it was a great pleasure staying here at the candlewood suites. from the moment i arrived we were greeted with a smile. my first impression was while is this services like this all the time and yes it is.the staff is great always willing to lend a hand to you.the people here are my extend family here at the candlewood suites. i will not stay anywhere else but here when i return to the san antonio area.my stay was about five months longs and i have enjoyed every minute of my stay. if you are person or family that truly enjoys the feeling of home than the candlewood is the place to be for your stay. i have never been to a hotel where everyone knows your name and takes the time to talk to you and greet you daily. the housekeeping will blow you away where there cleaning. from the time they get here cleaning is taking place all the time seven days a week. i could go on and on about this hotel but really come and see them for yourself and you will be blow away too. i will be back next year for another long term stay so until next year come over and stay at one of the best hotels in the downtown san antonio area you will not be disappointed here. love you my candlewood family home away from home and i will miss you all.',happy
id35743,' my wife and i stayed a night here we received a great greeting from the entire staff. the grounds were very well maintained. the boardwalk is right at the door step. we will be back and recommend to all our friends.',happy
id35744,' is the location great? yes is it a cool place to have a drink? yes is the room smaller than my dorm in --th grade? yes is it way overpriced for nyc? yes there are so many other great hotels in nyc for the price.',not_happy
id35745,' when i saw the ratings of this hotel i was surprised an --% acceptance level was very interesting. i suppose that the reviews were just after the hotel was renovated. now it is not in good shape really. the breakfast is not a continental breakfast its just a take-out buffet with two coffee makers some donuts and a little fridge with one gallon bottle of juice and another of milk. there is no room to stand there neither any chairs just one that is fitted to be used with the computer. wi fi works fine slow but steady. the walls are thin so you can hear other guests. the area is almost ok but i advise you that by night it is not the best place to hang around. too many homeless and addicts. there was a quite angry russian couple that realized there that the hotel had no cribs at all. so if you are going with your baby take that in account. the bathroom had a dirty door that was never cleaned there is a chest of drawers with all of them broken. the soap and paper is really cheap and almost useless. when we arrived at the hotel it was -.-- just -- minutes away from our check in time. we waited for our room for a while and at -.-- i went to see what was delaying us. the housekeepers where having lunch at one of the tables near the pool. the rooms where open with carts in the outside but we had to wait until -.-- to get the room. i think they could improve a little about the lunch time issue. pros: somewhat cheap. close to ralphs walgreens gas. free parking. wi-fi. cons: it is - minutes to kodak theatre but the zone looks unsafe. breakfast is poor. the furniture is in the throes of death. p.s. if you can skip this one and find a better hotel go ahead use this one just for an emergency.',not_happy
id35746,' we booked this hotel for - nights months before we arrived. a few weeks before arriving we added two more days to bring it up to six consecutive nights. we rang to confirm the changes and were promised an e-mail confirmation; it never came. we reminded the desk staff of the bookings when we arrived and we were told we would have to check-out after - days and then check-in again for the final two nights. we thought perhaps we were in a third world country however; fantastic location – a few blocks from broadway a subway station right outside lots of restaurants and bars in all directions not far from central park and a walk to the best museums and galleries and all night delis everywhere so you don’t have to pay the hideous prices the hotel restaurant charges for breakfast. the rooms are spacious and well equipped including a coffee maker. beds are super comfortable as are the pillows. most rooms appeared to have at least some sort of city view. those are the positives. negatives: staff are officious and only barely polite. if friendly helpful service is high on your agenda forget it. the rooms are not particularly well-serviced. during our - day stay we were lucky if the room was vacuumed twice. coffee requisites were not automatically replaced - we had to call down to room service to be re-supplied with coffee for the machine. on our last but one day the room was not even serviced although we were given a $-- reduction on the room rate for that day to compensate for this. wifi connection is not free - costs about us$-- for -- hours. with so many hotels offering free wifi we found this rather ridiculous. all up however the location of the park central makes up for just about everything. it also offers some excellent specials during the year so plan ahead and keep an eye on websites.',not_happy
id35747,' ok this is one of those very few times that you get more than you expect for your money....really so good that i am hesitant to rave on because it strains believability. this place is the cleanest hotel ive ever stayed in. the best beds by far. i just couldnt get over it. i had to sort of learn how to do this hotel. check in was smooth. they were able to give us adjoining rooms. one had two queen beds and one had a great king....the rooms were more than adequately sized and very comfortable. the decor is odd but very comfortable and i like bright colors (good thing). great big screen hd tv is and all the electronic stuff to go with it...also internet access etc. very nice bath with premium towels. coffee in room but under cabinet....plenty of electrical outlets. wall street journals in the lobby and usa today in the elevator landings. the fitness area was supurb and again immaculate. initially i was a little put off by the restaurant. we were all going down for breakfast and i thought to myself that it was way overpriced...so we went to the original waffle house down the street a little (excellent really). i reviewed it a little more though and it was really more how the menu was presented not nearly as bad as i thought at first. i also didnt understand how they could charge ($-.--) for a cup of coffee (i sort of was looking for a cup very early without wanting to go in....) but i broke down and got one and considering all the value i was getting elsewhere it was ok. we did go in for breakfast eventually and it was reasonable as long as you shopped the menu a little and the chef was on scene and was very concerned we were . we order continental breakfast and it was extensive...again more the i expected and a delight. perfectly located across from the deluxe southpark mall. (nordstrom etc) lots of restaurants close by. parking mystified me a little at first but there is a parking garage adjoining the hotel in the rear very convenient. my son lost his phone and we didnt realize it until after we left. we went back to get it....and thinking they wouldnt try hard enough to find it i went upstairs on my own initiative...the head of housekeeping and the room attendent were down on the floor on their hands and knees looking for it. way above the call of duty and i think this is the way the whole place is run.',happy
id35748,' excellent location. staff were friendly and helpful. room was clean and modern if not slightly dark but this was due to the direction of our room. recommended highly for those wanting to shop- just off -th.',happy
id35749,' the hotel is located next to le meridian hotel in the financial district. it is very quiet there on the weekend and everything is near if you are a good walker: -- mins to pier -- or -- mins to union square. i got a queen room shower stall only for $--- (no view very business like in the room). for the price i highly recommend if you are visiting to see the city. the room is not for a romantic weekend or an anniversary.',happy
id35750,' arrived first day of employee strike. ok things happen so we understood. strike or not the place was a disappointment. as hilton honors gold we normally take advantage of their executive lounge. not in san francisco as it no longer exists. also wiith hilton gold they provide free breakfast in exec. lounge or hotel restaurant not in san francisco but an additional fee to avail the breakfast in restaurant. if you want to relax over a drink forget it. what were they thinking with the urban tavern motif? ive been more comfortable in a diner. walk a block to the westin st. francis and youll be glad you did. room furnishings are dated. needed a new shower head before we could get enough water to rinse off soap. avoid eating in the hotel at all costs. speaking of cost $-- for a hot dog! apparently hilton no longer seems to value their loyal customers.',not_happy
id35751,' was in seattle for business during a week when there was an enormous international convention which completely overwhelmed the city. however the staff at the w really gave it their all to try to accomodate all their guests and their needs. when the hotel is full the public facilities (restaurant bar and public seating areas) are inadequate but again the staff ran around trying to keep people . i had a corner room which was lovely and a nice escape from the crowds downstairs and on the street. it wasnt my first choice for a hotel (too big and young crowd) but the only one where i could obtain a reservation. i doubt i will return but the staff really deserves some recognition of the incredible job they did recently. as with many high end hotels you are nickel-dimed with internet charges. if the marriott can provide internet for free why not these hotels?',happy
id35752,' we just returned home from a two night stay at the hotel allegro chicago. we found the hotel allegro through tripadvisor and took a chance based on the reviews. it was our first stay and we could not be happier. i booked rooms for - other couples. our group of eight all had high regard for the hotel allegro and could not think of any negatives. check in was quick friendly and professional. our rooms were just as described. not huge but warm and cozy. plenty of room to relax after a day of shopping and a large very comfortable bed. modern amenities in the room. a large flat screen tv and a clock radio with an ipod dock. a great shower. every staff member i met from the desk clerk bellman housekeeping and front door men had a smile on their face and a kind greeting. the attached restaurant --- had an excellent sunday breakfast. i wish they would have had two more waiters as service was a bit slow. but the waiters on duty were hustling as best they could. hotel allegro-highly recommended',happy
id35753,' after arriving from pbg (- hours delay) there was yet other delays at bos due to a thunderstorm system on the east coast. after hours of waiting our flight to ewr was cancelled due to mechanical problems which means....free room! got the bos hilton. a nice hotel with a fast shuttle from the airport. the shuttle allows stops at the airport t too. the room was nicely decorated with a king bed very comfie -- in lcd good amenities and toiletries good gym and pool (which i didnt use). a very nice stay for free.',happy
id35754,' hayes mansion is marvelous romantic and a real eye catcher. the historic building leaves a lifetime memory. we booked the hotel in a time share program (rci) and ist was absolutly the best we good get in the san francisco bay area. our trips went to sf monterrey carmel highway no. - yosemite national parc pebble beach half moon bay and the wine areas. thanks again',happy
id35755,' a lovely designed very conveniently thought little hotel in the very heart of nyc steps from times square. we enjoyed our room very cosy small but nicely arranged. we loved the pool and the breakfast was good and convenient too. the staff was friendly and helpful. we will definitely stay at this hotel next time we go to ny !',happy
id35756,' very dirty! gross is more like it and this is after the renovation. lousy noisy nasty for a hilton. check-in took over --- hr. we didnt get what we booked but understand it is not guaranteed. line was long and very angry customers wanted to get to their room. the hotel messed up just about everyone reservation. we were told our room was ready after -- minutes not true. the cart was blocking the room because the cleaning lady was still cleaning. finally got into the room. bathroom smell like urine towels were kind of brown old smell sticky brown liquid on floor walls were stained handicapped room was old and smelly. what a mess. the worst we ever had. noises door slaming more noises mgt rude we checked out asap afer one night and demanded our money back and got it. others customers were checking as fast as they could too. please do not book this hotel ! i will not stay in this hotel even if it free.',not_happy
id35757,' we spent one night at the casablanca hotel in may ---- having to travel to new york city for business. i picked the hotel based on tripadvisor’s glowing reviews as i often do usually with great results. but the stay at the casablanca was rather disappointing. maybe i expected too much. sure the hotel does have a lot to offer: a great location (if you want or need to be in that part of town) a friendly staff and a tasteful décor. but while the décor is pleasant the rooms (at least our room ---) are small and on the dark side with poor lighting. in that dim light i had a hard time getting a clean shave in the morning; the lack of a shaving mirror didn’t help either. overall this is a rather modest hotel although clean and well-maintained. paying a daily rate of us$--- i would expect a bit more even in new york city. while the staff is friendly the service is far from perfect. just two small examples: we requested a coffee maker on our online reservation form (there is even a check box for it!) but none could be found in the room. at check-in we were given only one key since “the machine was acting up.” they promised to deliver a second key to the room shortly but none ever arrived. and here comes the worst experience: our room just off times square was almost unbearably noisy almost all night long. in the early morning hours there were the sounds of revelers between - and - am there was some loud street cleaning going on and shortly before - am the service vehicles started to arrive making those annoying warning sounds as they were backing up. an inferno all night! sure the noises per se are not the hotel’s fault but there are great sound proofing features available these days. we were really happy to leave in the morning returning to our quiet country living and we will never return to this place.',not_happy
id35758,' this is the first hotel weve visited that had staff who seemed to enjoy their job! the hotel was clean modern and well decorated. many amenities!',happy
id35759,' i found this hotel on trip advisor and booked for friday and saturday nights. great location comfortable room million dollar views. standard fare for free continental breakfast; made my own waffle. fruit in lobby along with halloween candy. friendly staff recommended restaurants for dinner. lots of food choices but none were very upscale. pool area was very clean. nice wicker lounge chairs around the heated pool and spa. my only complaint was a pounding bass from a local club at night.',happy
id35760,' we stayed at the hotel for a week. valet was expensive but it was the only way to get the car in and out when necessary. parking garages are close if you do not want to drive around. next to expressways so easy to get around (use -rd st to go directly to hollywood area). clean comfortable rooms fitness areas and pool.',happy
id35761,' stayed here as the client booked the room. the room was large and functional but it was the noisiest hotel room in nyc i have stayed in ... i stay in nyc about -- days per year and i had to use my ear plugs to block out the street noise. it seemed very expensive in a cheep way -- meaning the nice mini bottle of water next to the bed was $-. i am not shy about prices but its been a while since the bottle next to my bed had a price tag on it. room service was excellent - my special order was done perfectly and delivered on time. there are only two elevators and about --+ floors - the trip down in the morning frequently took over - minutes waiting for an elevator with space.',not_happy
id35762,' hotel elysee is a wonderful soothing place for business travelers - or anyone staying in nyc. the atmosphere is sublime the rooms are lovely and the amenities such as the club room breakfast and hour are first class. my husband and i enjoyed ourselves immensely - and have decided the hotel elysee will be our new york home when we travel here.',happy
id35763,' we all know what nyc hotels can be like -- small cramped rooms. hotels sometimes have to deal with the limited space regardless of the management. the rooms at empire however make the most oft the space -- stylish-modern comfortable and calming. rooms are compact but affordable. they get genuinely dark for a good night is rest bed is comfortable (and i have a bad back) and it is *clean.* hotel has a rooftop bar as well as a nice one in the lobby. it is a stone is throw to central park some great italian food nearby (dont miss francesco is fast food pizza joint up the road too) and the staff were gracious and friendly. i understand that theyre under new management. the only reason i didnt put - stars is because i reserve that for the top of the line hotels etc.',happy
id35764,' positives: - quiet hotel - nice room and decor roomy space - separate bed-living room areas - service was attentive. it took me - minutes to check in and -- seconds to check out - good breakfast. eggs waffles fruit cereals etc. negatives: - none that i can think of !',happy
id35765,' i stayed here valentine is day weekend and i could have found something better such as the westin more appealing. the walls of this hotel are pretty thin so you can here people in the next room or hallway. there were lots of couples there during valentine is weekend and the elevator situation is pathetic. you have to get on two elevators before you can get to the lobby. parking was another issue. valet parking was not complementary but rather $---night. the only thing i liked was the bar and the lobby area pretty trendy. the bar does fix a good mohito!',not_happy
id35766,' i stayed - nights and im very satisfied with the quality of the hotel for the low price. the free continental breakfast was stocked each day with a large variety of foods and beverages. the desk clerks and housekeeping staff were very helpful and friendly. i felt very comfortable and safe considering im a female and i stayed alone.',happy
id35767,' internet access was fast for a hotel - checkin was a bit slow but staff was quite friendly. my room had new furnishings a comfortable bed convenient power outlets. the desk was pretty odd - it had to be slid out from under the counter-table which holds the tv-lamp. reasonable concept but once pulled out it was barely possible to squeeze into the chair. breakfast was good for a hotel - good variety of cold choices hot sausage and some precooked eggs. coffee wasnt terrible (most hotel coffee is terrible) - but there is a starbucks half a block away. i did miss the free pizza in the evening. entrance is kinda odd - you drive through the holiday inn entryway or around back to a very small street almost an alley. pool is shared and located at the holiday inn. fitness center has a few machines plus free weights and some floor room.',happy
id35768,' every year for the past - years i have stayed there the night before an early morning flight the next day. the room is beautiful clean quiet nights and very relaxing. great full breakfast and light dinner certain nights of the week. the staff is friendly. will stay every year from now on as long as i visit ny yearly.. and shuttle service is great!',happy
id35769,' we arrived at this hotel flustered after the gps put us on the wrong side of the street and we had to figure out how to negotiate the one way streets to get back. thankfully the trusty rand mcnally road atlas saved the day and we arrived. it all got better from there the bell hop was extremely pleasant soothing and not even a little bit put out that we had a fair bit of luggage. check in was very efficient even though we had problems with our credit card the nice lady was patient and eventually we got it all sorted and we got into our room on the --th floor. these rooms are small. thankfully there is quite a roomy closet which managed to hold a ski bag two suit cases and some other small bags - quite the tardis. even with this the room still felt confined but we werent there to lie about in our room all day! we had no noise issues. an in-room coffee maker would have been a good thing coffee-tea is available in the lobby but i couldnt aquire the taste for american drip coffee (anywhere). but ill forgive them that because the cookies were always very yummy. the handy free ice machine was well apreciated by me. great restaurants were in abundance around the hotel corner. there is a walgreen is seemingly everywhere which was handy and i thought had the best souvenirs. shopping - well that is legendary as is the cable car that stopped right out the lobby door but be prepared to wait or find an alternative they were always full. we bought a muni passport from the hotel kiosk which was very efficient and cheaper. there is even a very good doctor the hotel can recommend. the bathroom was built on a postage stamp - we are tall people and it was a bit of comedy sketch at times. the bathroom as with the rest of the room was always scrupulously clean and the toiletries are lovely. thanks to the complimentary umbrella in the closet our tour of alcatraz was not a total wash out. very good thinking! on the whole the hotel was very pleasant. if we stayed in sf again we would probably stay somewhere else not because of the hotel but away from touristy union square - it was always so busy and us country folks just didnt cope well. sf is a great city surprisingly compact and very easy to get around.',happy
id35770,' the michelangelo is elegant but not stuffy. the room was nicely decorated and spotless. remarkably good for sleeping even though it is in the heart of one of the busiest parts of the city. the staff was friendly and efficient. i appreciated that our car was kept safely and the doorman and valet service was helpful.',happy
id35771,' i reserved this hotel through an online booking service with a rate that was not refundable or changeable. that is fine i understand that certain low rates come with restrictions and limitations. however the hotel refused a request to change my arrival date by - days so i could attend my father is funeral. i think this shows an astounding lack of sensitivity or customer service - how can you stand behind corporate policy to this degree? i dont know if the indigo hotel management could not or would not make a change - or if it was an intercontinental corporate order. regardless i will never again stay at any intercontinental property and urge you to avoid them as well.',not_happy
id35772,' awesome hotel in a great location in center city philadelphia. from the moment i check into the embassy suites (---- ben franklin parkway philadelphia pa) i was greeted warmly by the friendly front desk staff (sharan) and the front office manager (miss jackie hillhouse). the hotel rooms which are all two (-) room suites are clean and spacious with each suite having a balcony to enjoy the views of downtown philadelphia. the location is perfect for sightseeing as you are a ten (--) minute walk to the art museum rittenhouse square city hall love park and numerous restaurants. i especially enjoyed the evening managers reception with all of the fun bartenders (mr darryl and the crew) who passed out complimentary adult beverages along with snacks. the morning breakfast area (which is held in the tgif fridays restaurant) was fun. mr roger definately creates the best egg white only omelets. overall the embassy suites hotel in center city philadelphia is a great value for the money in a great location with a friendly welcoming staff.',happy
id35773,' i read many of the reviews online and was extremely skeptical on staying there. i called the hotel and spoke with cassie or something like that. it was one of the managers. anyway i voiced my concerns to him and he listened and assured me that he would take very special care of me just to make sure that i would stay with them. so i came in and i was pleasantly surprised. i was greeted by a lovely doorman who sung everytime he spoke. the front desk staff were extremely pleasant and upon arrival i had the chance to meet with cassie. he took care of my every need and did it with class and style. luggage service was offered but i did not need it. the hallways were huge. the rooms do need a bit of updating that is not a lie. the tv is look like they are from the ---- is. the colors are a bit drab. there are a few homeless people around the area but they dont really bother you. overall i would recommend this place.',happy
id35774,' a group of -- odd people traveling from -- different countries attending a business meeting in detroit and this turned out to be a nice location since a bus was arranged to take us to and from the hotel. once inside the room it was hard to tell if the hotel was located in a very busy airport. we had work the whole day and party in the evening that necessitated a good night is sleep. the beds were nice. luxurious baths that made the morning exciting. frontdesk staff was very pretty helpful despite the large crowds. they patiently paid attention to each one of our requests. the atrium relaxed the travel weary guest. a beautiful sight to soothe the nerves. next time in detroit - will not miss the chance to stay here again.',happy
id35775,' hi guys do not visit this hotel because it is crazy expensive with a lot hidden costs and prices.the only mistake when you visit san fran! the staff in the hotel was not polite and the parking charges were very expensive!just get another hotel because u can`t relax here. i wish you a better hotel in san fran! see u!',not_happy
id35776,' we are fans of the four seasons brand and found this property to be at the pinnacle of the fs hotels we have experienced (all good). for starters we were upgraded as american express plat card members to a nice suite with a connecting room for our two kids. the in room dining the next morning was simply amazing! why go out for any breakfast when fs provides an epic in room brunch! the best touch was the service i received from the concierge desk. to surprise my wife and daughter the hotel arranged a hair and make-up outing which was really cool and much appreciated by the girls. one of the stylists routinely works for some well-known celebrities…so it was a very successful outing for the girls. all in all i would say the best service of any hotel i have stayed at inside the us. the comment made by family members - and probably the ultimate compliment – was that they never felt like they were at a hotel. it was that comfortable that easy and as someone else said without pretentiousness.',happy
id35777,' stayed there briefly front desk was dirty and not friendly at all if that is your first impression what more could i expect the room was handicap did not like that i thought that was for handicap people only it sad couse if they needed that room we would have to move but oh well so much for customer service right',not_happy
id35778,' the hilton garden inn is location and reliable hilton cleanliness and service would be enough to earn this gem of a hotel a five-star rating. toss in reasonable rates and employees who cheerfully go above and beyond--without waiting for a tip--and you wish there was a ten star category! while waiting for my partner to get the car i stood in the lobby and observed the employees. they were observant and quick to assist departing as well as arriving guests and to help people manage luggage. ken was expecially helpful and pleasant. travel has its stresses but people like ken and hotels like the hilton garden inn make travel enjoyable.',happy
id35779,' i booked a double at the chruchill for over the christmas-new year holidays despite some dreadful reviews here - but because of a few good ones. it was really great. we went to visit our son and wanted someplace convienent (easy walk to dupont cirlce and metro) with a restaurant (very good food and open all day) with a decent size room as we knew wed spend more time than usual in the room (it was more than fine even with another separate little sitting area) room service (till -- i think) and the staff were all very nice and helpful. it probably isnt great for business people and they dont have mini bars or room safes. we will be returning to dc and will certainly stay at the churchill.',happy
id35780,' my husband and i had a memorable two-night stay for my birthday this august. we did not have any complaints and loved every moment. to begin with the hotel is in a perfect location. the standard room is spacious and meticulously clean. loved the openness of the bathtub. the staff was friendly and accommodating. the first night we arranged to have the hotel bmw drive us to dinner (japanois-- also excellent!). the fitness center has updated machines. they ran out of bottled water so they sent up six bottles of water to our room after our work-out. the hotel also sent a bottle of champagne and chocolate covered strawberries for my birthday. on our last day we used the complementary hotel bikes. we would love to return to the park hyatt!',happy
id35781,' through priceline - got this as a - star midtown west. at very reasonable price. bypassed the check-in line w- zip check in lobby terminal - very speedy but the room we were assigned was dirty. so we had to go back down and wait in the front desk line anyhow. the clerk apologized and the second room was a slight upgrade a little bigger with a bay window. overall for nyc good size clean updated - great location just - blocks out of times sq. would certainly stay again at a discounted price.',happy
id35782,' i recently stayed at the blakely on a business trip to new york and had a great experience. my room was much biggerr than i expected with wood floors and a warm decor with lots of character. great view from my -th floor window. rain shower in the bathroom. great complimentary breakfast. perfect location and attentive service. the only downside was the tiny elevator.',happy
id35783,' the hotel was good location for times square and for most other locations youd want to visit in ny. room size was good quite big in fact as most reviews say rooms in ny are too small ours was grt size with two wardrobes and big bed ! the room was cleaned every day and new towels ! the staff were friendly and helpful and we were able to book some tours from the reception desk which was a bonus. the only gripe id have is that when we visited the weather was bitter and the room was a bit cold the radiator came on in the middle of the night and would have been better to be on earlier in the evening ....saying that we asked for a heater and got one and extra blankets so if the room is cold dont be afraid to ask for the heater earlier . had a fab time in ny and would not hesitate to book again with amsterdam court !',happy
id35784,' we have just returned from staying - nights nights at this well-located property in the west end area of washington dc (between foggy bottom and georgetown).the hotel is very up-scaleminimalist contemporary in style with an attitude problem to match! the most accomodating personnel are the bell staff. there are several similar properties in the immediate areaany one of which we would definitely consider and book in a future stay in this city.based on our irritating reception from staff and managers trained to handle problems we would definitely never suggest this hotel.',not_happy
id35785,' floors below -- or so hear plenty of street noise until ---am and have limited view. bath shower-tub are small. housekeeping is fine but expected better from g-hyatt. hotel self-parking in a word ridiculous (nearly as much as the rental). excellent closet space and windows but tight bdrm area in our corner suite.',happy
id35786,' my much better half and i have just returned from a valentines break in new york...we stayed in the affinia manahattan for - nights and i can only say it was perfect...! the staff were amazing....very friendly and genuine.....the room we stayed in was ideal...cleaned every day ...i believe that room size in new york is an issue but at the affinia this was not an issue...we had a living area next to the bedroom and a kitchen...after a long days shopping with my dearly beloved (who has a diploma in shopping) or sight seeing it was great to just relax and not have a cluttered bedroom...there is loads of space...would highly recomend the affinia to everyone wanting good value and a friendly atmosphere...brilliant.........gary henderson. fife scotland',happy
id35787,' we really enjoyed the location of this hotel. we found the rooms to be average at best. we were on a club floor as i traveled with an elite marriott rewards member. arranged a massage at the hotel from the fitness center. totally overpriced and way below average service. dont waste your time or money. the hotel was simply average and there is nothing memorable about it. however if the price is right i would stay again due to its location.',not_happy
id35788,' this was the best days inn that i have been to. the customer service from the front desk staff was excellent. the staff was so friendly and they greeted me with a smile. the days inn was located - blocks from the van ness metro which was convenient for me. i will surely be back to stay.',happy
id35789,' my husband and i stayed at the ritz carlton for -- nights recently.we enjoyed our time at the hotel.the staff were lovely.it is with great regret that i am posting this review however i feel it necessary.when we arrived home to australia i needed to raise an issue with the hotel.i will not go into details as i do not want to cause discomfort for those involved.i wrote an email to the hotel regarding my concerns and did not receive a reply.five emails later and three weeks since we have been home i have not heard back from the hotel.what a disappointment that the hotel will not address my concerns.',not_happy
id35790,' we stayed for - days in a king one bedroom suite. the room was very comfortable and clean. my husband and i were in indy with my -- yrs old grandson to visit friends so a separate room for us was a necessity. the good: check in was easy and fast. the desk staff was always helpful and greeted us every time we walked by. they twice came to our rescue with a small screwdriver for my grandson’s lighted goggles and a great pizza place that would deliver when i couldnt find one late one night. the desk staff also gave us directions and ideas of things to do with our grandson which made for a great visit between visiting friends. having - tv is in the suite was a godsend for all of us. the pool was great and enjoyed by both my husband and grandson. i loved the free computer access and coffee. the breakfast buffet was wonderful and had a nice selection of food everyday. even my grandson found something he like each morning. i loved the berry waffles and the french toast. the staff was always filling up things so no matter what time we came down during breakfast hours there was always fresh food for us. free laundry was a blessing being there for so long. also having an icemaker in the freezer came in helpful when i wasnt feeling well one night. not having to wander the hall looking for the ice machine was a blessing. we turned on the icemaker and in a few minutes had all the ice i needed. we also filled a cooler to take left over food home when we left. the sleeper sofa was very comfortable for my grandson. there were extra pillows a blanket and linens in the closet for it so we didn’t need to call the desk for them. the king size bed was soft had a verity of pillows to choose from the comforter and sheets were clean soft and great quality. the bad: there was only a vcr player in the room no dvd player. good thing we had the car dvd player for our grandson. no oven just a very small toaster oven that doesn’t fit a regular size pizza which is necessary when traveling with a child. the air condition unit was in the bedroom it was loud and hard to regulate. traffic from the hwy was loud too. good thing we live close to a hwy and so the noise was just like home and i brought earplugs. seating in the breakfast area was limited. tables were not washed off regularly. some guest would leave things on the table. if you wanted to sit there you needed to bus your own table.',happy
id35791,' what a great experience! clean contemporary and friendly. we had a few constructive suggestions that we mentioned in a online survey request and actually received a personalized response from one of the hotel directors...how often does that happen!! i appreciate good service and a good product...the airport radisson delivers both!!',happy
id35792,' the rooms were nice the service fine. but friday night partiers outside the room at - am yelling and swearing... not good. another man and his woman fighting in parking lot - days later. and the continental breakfast was pathetic. frosted flakes cereal milk rolls in plastic and coffee seems like the absolute minimum to qualify for the name.',not_happy
id35793,' this hotel was nice clean and had a nice buffet breakfast. as a motorcoach operator i see lots of hotels and motels on tour and charter trips. my the experience here was very good for one they made a very convenient arrangement for the parking of - large motor coaches. they get - our of - stars from me.',not_happy
id35794,' nice clean quiet hotel. the highlights were the comfortable bed the great view of the harbor and the pool-hot tub area on the fifth floor! the staff were friendly and helpful. the only negatives were the bathtub where paint was peeling in multiple areas and the times available for the airport shuttle. we had a - am flight and the hotel shuttle does not start running until - am for regular guests. however the shuttle begins at - am for air crew. luckily the air crew from united airlines were kind enough to allow my husband and i to get on their shuttle with them since there was plenty of room. i think the hotel should allow guests to ride the shuttles if space is available after giving priority to the air crew staff! i would definitely stay at this hotel again!',happy
id35795,' this hotel is located about - blocks from daley plaza but only - block from millennium park. we stayed in room --- for one night (king) and really liked the hardwood floor (marble in bathroom). the second night we stayed in room ---- (- queen beds) with an aqua blue carpet in the bedroom area and granite with silvery sparkles in entry and bathroom. both rooms were extremely quiet the mattresses were super comfortable we enjoyed the cuisinart brewer the flat screen tv in both rooms was large and wall mounted at a level providing excellent viewing from bed ihome dock for iphone or ipod-clock-alarm-charging station was nice to have. the indoor pool and whirlpool were quite nice but we imagine the larger outdoor pool in summer will be even nicer. we ate at both fellini is bar and restaurant during our stay and enjoyed both - with prices that seemed in line for such a nice establishment in downtown chicago. staff were efficient and helpful. the modern public areas were absolutely stunning!',happy
id35796,' stayed for business after being at another hilton the night before. proprty seemed run down and myself and my co workers in different floors all noticed a lot of noise during the night. i agree with another review that other lower cost hotels have been better.',not_happy
id35797,' this little hated hotel has been my worst nightmare. the hotel has tiny room really expensives for their price and dirty bathrooms (i found a hair in the towels!). the hotel has terrible security rules and the only thing nice is the breakfast. i would never return to the allen lee. the location is great but trust me the cost is really expensive for such a terrible hotel. they also charged me twice my credit card and i am having trouble to have my refund. search another hotel please and dont go to the allen lee if you dont want to regret.',not_happy
id35798,' this hotel is okay. i would not pay more than between $------night. the customer service is average - sometimes the front desk is helpful and sometimes they were not. i stayed here two nights and on the first night they only had a double room available. the second night the front desk staff happily switched us to a king room. the sleeper bed is comfortable but the rooms are somewhat small with very little walking space. the bathrooms are average. this hotel is more akin to a ramada inn than a three star sheraton. this could be due to the age of the building and it being an urban city location. there is a lot of things to do in the university area but you must use some caution when traveling on the septa train to-fro. overall there are good eateries and bars around.',not_happy
id35799,' i stayed at the westin for - nights at the end of a month long trip throughout north america. i was generally with the hotel in the end although my initial check-in experience was terrible. the lady at the front desk was extremely rude. i was two hours early for check-in and realised i would probably be unable to go straight to my room however she was exceptionally dismissive and almost annoyed that i had dared show up early (unavoidable due to flight times). as it was my first trip to new york i went to the concierge to see if i could get a map and some pointers to walk around until i could come back and check-in. again i was faced with a rude and unhelpful staff member. however that said this was my only complaint. by the time i returned there were new staff on the front desk and the gentleman could not have been more helpful or polite. i settled right in and was very with my room which was very large and had an extremely comfortable bed. i was very with the lobby bar which had excellent staff and a nice atmosphere. it was clean with very fast elevators and i am a big fan of the in-room coffee machine. obviously it is in a good location for broadway shows and plenty of tourist action. i managed to get a very good price on the room so it was definitely worth it and i would stay again and recommend it however had i paid more the intital check-in experience would have definitely turned me off from returning.',happy
id35800,' this place was an absolute mess. clients were unruly drunken and clearly in the area for a good time. bedding was like not sleeping on a mattress at all. shower stall had mold around the bottom and the door was broken. front desk clerk didnt speak enough english to make himself understood but was polite and accomodating. if we hadnt just spent the last - days driving and in desperate need of sleep never would have attempted to stay. we checked in about --:--am and left about -am as we couldnt stand it anymore and cancelled any additional stay time we had booked. rooms were not sound proof and you could clearly hear the activities in the rooms on both sides of us and above as well. the only hope for this place is that they are now part of choice hotels and will be made to bring this up to their standards. until then-beware!!!',not_happy
id35801,' great stay overall ! close to everything we wanted to do . champions was great for appetizers drinks and dessert for the kids. connexion lounge was also relaxing and a great spot for unwinding. we will be back ! tip: if you self park make sure you drop your luggage at front door first. the parking garage lets you off inside copley place mall not into hotel .',happy
id35802,' chancellor hotel was in a good location. we followed some of the reviews and requested a room on an upper level on the backside. we were not disappointed. people were very accommodating and polite. we definitely will use this hotel again. superb location.',happy
id35803,' earlier in the week we stayed at the mediterranean inn and that stay was much better. we checked in at the belltown on a friday evening surrounded by a bunch of drunk young kids and crackhead homeless people right outside the hotel. there is a street of bars one block over that they all were going to. once again our room had no a-c and we could not leave the window open because of the drunks and bums yelling and motorcycles driving by. the bed was the worst hotel bed i have ever slept on. lumpy old miniature pillows sand paper sheets and a small flat bed. the one positive is that it is inside the ride free zone for the buses.',not_happy
id35804,' this is an older dated hotel especially the public areas. there are only - small elevators that seem always occupied. there is no concierge level. however the rooms are spacious with new furnishings and a great bed. bathroom was small and worn. breakfast buffet was good but not great front desk staff very friendly and the shuttle to the airport timely. not a shining star in the hilton chain which has some excellent airport hotels. not sure if i would stay here again as the airport marriott is so much nicer newer and more convenient.',not_happy
id35805,' i stayed at the recently opened holiday inn express over the new york city marathon weekend (early nov). the hotel had only been open a few weeks and everything was new (including most of the staff). while far from prefect there are many things going for this hotel. pros: -it was very clean. while that was to be expected in a new hotel the cleaning staff looked like they were trying to keep it that way. - the location was great for anyone who wants access to midtown and all it has to offer (shopping theater times square business etc). the hotel is surrounded by restaurants that cater to the business and tourist crowds. - breakfast is included. while it is the same selection every morning it has what you need - there is cereal juices coffee bagels fruit and my favorite -- hot cinnamon rolls (which are very addictive). - beds were very comfortable (not hard like many cheap hotel beds) and the washroom have good showers (holiday inn is really promoting their shower heads and they do live up to the hype). - staff were friendly and tried to help were they could (with info on restaurants and shops). - free local calls (very important in nyc were it pays to make reservations). also free internet access (if you bring your own computer). cons: - rooms were small. i understand this is a common nyc thing so the rooms may not have been different then any other comparable hotel. it is virtually impossible to sleep an extra person in a cot or the floor in the standard sized rooms. bathroom also really small (dont try to get ready at the same time as your partner). - the hotel is physically tiny. it looks like the hotel was put in as in-fill between two buildings. the lobby is tiny (but who cares unless you plan on spending your entire trip in the lobby) and hallways on the floors are narrow. - floors were so small that we could smell of smoke in the halls-our room if someone on the floor lit up. it was supposedly a non-smoking floor but clearly the hotel doesnt enforce this policy. - not many frills - no room service concierge pool etc (but again it is a mid level priced hotel in nyc so what did i expect) - staff are still working out some of the wrinkles. for example we got woken up on our last morning by a staff members who knocked before putting the bill under the door (why she-he needed to knock at - am is beyond me). staff were sorry and said it was not supposed to happen but it is clear that things are still working themselves out. in addition we didnt always get the correct answer. they gave us incorrect price estimate on taxi to the airport (it was supposedly a $-- flat fee but then when the taxi arrived it was $-- plus $- highway toll). they also gave us crappy directions for subway to shops etc. overall i would recommend the hotel. it is nothing fancy but is a clean and convenient place to put your head down at night in nyc. for what you get in new york in its price range it is good value (which is to say that its would be overpriced by any other city is standards). the only downside of staying there is that you will probably spend too much money shopping and pricey restaurants in the area. this can be solved by hopping on the subway to the village or china town just dont ask the staff for directions.',happy
id35806,' this hotel is actually in pacific beach about ----- minutes north of san diego. i liked the locations as it is only a few blocks from the ocean and boardwalk area. the hotel is a bit dated. when we parked our car to register we parked on the side and went in through a hallway that reminded me of a dorm hallway and a bit dingy. however the lobby is nice as well as the entire area surronding the lobby. it looks renovated. our room was on the second floor parking right in front ($-- per day). again this hotel is dated older bathroom popcorn ceilings etc. the beds were very comfortable our room was large and had a balcony where we could see the pool area. i think for families and travelers on a budget this is a good choice. the trolley stops right in front of the hotel. you can walk to many restuarants beach starbucks etc. this hotel also has a spa which is in this newer renovated area.',not_happy
id35807,' we stayed at the affinia as part - of our honeymoon. when they were informed of this they made sure we had a corner suite on a high floor and even comped us a bottle of champagne! - much appreciated! i read some of the other reviews about this hotel that included complaints. those must have been aberrations outside of the norm for this place. we had great robes provided in the room; the staff was friendly attentive and very quick to respond to requests. the hotel has a somewhat small footprint making it feel less than luxurious but the amenities and service are all there. stay here.',happy
id35808,' we stayed - nights in mid december. the room and bathroom were clean and reasonably sized. the room was warm (nyc had two snowstorms whilst we were there). no view from the room but we hadnt come to ny to sit in a hotel room. reception staff were always helpful provided maps discount vouchers and advice. they even booked us in on our return flights and printed our boarding cards for us. the included breakfast was a pleasant surprise fresh fruit and juice followed by muffins scones and bagels unlimited tea or coffee. the north square restaurant was good value for evening meals - but book if you intend to dine there on friday or saturday night as it is very popular. the subway at west -th street is just a block away. all in all an excellent hotel.',happy
id35809,' we stayed here for two nights while visiting family. this was one of the nicest hotels we have ever stayed in. the room was beautifully decorated and comfortable.the shower was nice and strong. my only complaint was a noisy air conditioner so we shut it off and the room stayed cool anyway. breakfast was ok nothing grand but it was fine for us. i would definitely stay here again.',happy
id35810,' this hotel has a nice lobby rooms are decent but the bathrooms are terrible! very outdated dirty and small. it is a shame that they cut their budget on the bathrooms because it really kills the experience. this hotel made a nice effort at being a high design hotel but the quality just isnt there. elevators are also outdated and terribly slow prior to checkout. i waited over -- minutes for an elevator and then it proceded to stop on every floor from #-- all the way down. if youre looking for a nice hotel close to dowtown charlotte i recommend you keep looking.',not_happy
id35811,' as im admittedly a hotel snob i had my expectations set pretty low for the city suites hotel recently when i needed to stay overnight in the wrigleyville area (cubs game day work event evening). pictures on the website made it clear it was no downtown omni. on check in i was very pleasantly surprised however. while the rooms were very small they were updated (fresh paint new fixtures etc.) and extremely clean. the staff (ben and jeremy at the desk) were friendly and very helpful as we made our plans for the day. easy in and out parking for $-- made this place the perfect solution for an overnight in wrigleyville.',happy
id35812,' having stayed at the other five star hotels in chicago i was pleasantly surprised that this hotel surpassed the others. rooms were wonderful and sumputous and the service was outstanding. i had requested early check in and was told they would try but they could not garauntee it. a perfectly appropriate response. we arrived at -:-- pm with normal check in at -:-- pm and our room was not ready. they asked us to wait in the bar-lobby area and enjoy drinks on the house. they make a great $-- martini. we received a call on my cell phone and told that they had an upgraded suite available if we would accept it. we had the penn kids package for our son and he loved the goodie-filled backpack as well as his own personal business cards. he also enjoyed the kid-friendly snacks delivered to the room (gummy worms popcorn milk and cookies). we loved the sunday brunch especially because they had a whole table of kid-friendly food for our picky eater. the only surprise came when we got the bill. for two adults and one child our bill was $---. i admit that i had two glasses of champagne but i thought it was included in the meal price. that alone raised the bill by $--. not that were piching pennies but i do like to make informed choices. there is no menu no pricing info available and i didnt feel comfortable asking about the cost of the brunch. everything else was top notch well just go out for breakfast when we stay there again next week.',happy
id35813,' just spent a great weekend in boston. stayed at the westin copley. got a great price off of hotwire. everybody was very accomodating. room was upgraded and stayed on the --rd fl with a view to fenway to the west and over the whole newbury st comm av charles river and north to nh. just wandered to find a place for dinner on fri nite without a reservation with my dad. we walked into the atlantic fish co on boylston and had a great dinner appetizer bottle of wine and main course for $-- each and stayed for about - hours. at no time were we rushed. the room was booked but we got in as a reservation was a no show. try the cape cod bluefish. appetizer was ipswich belly clams which was very lightly breaded and tasty but not many for the money. but this was dinner in boston and if you really want belly clams you need to go to the clam shack on wollaston beach or some similar place. breakfast on saturday was at joe is american on newbury. again a little expensive but i must say my pancakes with a berry compote inside were some of the best ever. during the day saturday we took a ride to nantasket. if you have never gone there the views from point allerton are really spectacular as you look towards boston light the city skyline and watch the planes landing at logan. we also drove along atlantic av which is just south of hull going towards hingham which is like -- mile drive in carmel ca without the golf course-- just beautiful homes and mansions great views of the ocean and numerous small islands and jettys. this is a great day trip less than an hour from the city instead of driving all the way to the cape and fighting that traffic. while we had other engagements the nightlife along boylston was incredibly busy at every bar from vox populi to the mandarin oriental hotel. lots of people looking to see and be seen. almost forgot walked about a mile through the various back bay neighborhoods which was a great way to really see what living in boston can be all about. lots of restored brownstones parks and a feeling like you are in south ken in london. cant wait to get back!!!',happy
id35814,' wonderful location in midtown.went with my -- year old daughter for -- days. broadway shows are very close by and lots of resaurants in times square or hell is kitchen. there is also a -- hour deil- bakery (europan cafe) open at base of hotel which serves excellent reasonably priced breakfasts- sandwiches -salads - pasta etc . fresh hot food with bagels -bread- buns- desserts made on premises. good if you need to grab and go sit down or have it delivered to your room. hop-on and hop-off bus is right outside the door or across street for both uptown and downtown stops. there is also a -- hour pharmacy across the street. the hotel staff was excellent. very friendly and housekeeping staff would even chat with you. room (--th floor atrium) was clean quiet and comfy. lots of counterspace in bathroom for mom and daughter to get ready together. lots of closet space. ask for room not overlooking hotel carter - might be only atrium rooms though. i used the dial - car and limo service from newark airport upon arrival. very clean and efficent. cost for luxury sedancurbside pickup no stopping on way to hotel for two people...................$--.-- plus tolls................$--.-- tip (--% plus) ........$---- total $--.-- yellow taxi from hotel to newark airport $--.-- (including tolls - not including tip - on a sat. afternoon). make sure you agree on a price with driver before getting in. this was a mistake and i would instead use the car service next time i am in town. much cleaner and more personal.',happy
id35815,' i stayed at this hotel to attend a big conference across the street at the washington hilton which had sold out quicky. instantly i was extremely pleased with the service. when my cab arrived a staff member assisted me with my luggage and held the door open directing me to the main desk. i was quickly checked in given a brief overview of the hotel and given my room number. the room was a little small but i didnt require much space as i was only there for the night. the hotel has a small -- hour market with drinks snacks sandwiches etc. as well as a bistro with hot food that is offered for breakfast and lunch. the cook at the bistro was extremely friendly in helping me make a good choice and boxing up my food to take back to my room. this hotel also offers wired in-room internet at no charge as well as a full service business center at no charge. it was overall a good experience.',happy
id35816,' recently my ---year-old son and i spent - nights at the w new york times square in room ----. we were very disappointed with our room: *the carpet was frayed with strings hanging *the tub had mildew on it *the toilet tank cover didnt fit showing rust *the translucent walls to the bathroom were inappropriate so housekeeping taped brown kraft paper on the glass *the beds were very soft *the room was noisy both from what sounded like a generator and the people next door talking and coughing. when i asked at the reception desk to switch rooms within the hotel or to another starwood hotel the person at the desk said that the hotel was full and handed me the telephone. this is the response to your question were all your wishes granted?',not_happy
id35817,' this is a hotel i have stayed in numerous times over the years. this was the first one with family (children aged -- and -). i know that $--m has been poured into the renovation and the rooms and lobby space are certainly nicer. but overall i cannot recommend. pluses include the upgrade to the room and lobby; free access to fitness club across the street; friendly staff. the main minus is that the hotel seems to have license to nickel and dime at every last opportunity. parking is $-- a day (!!) internet access $-- (the radisson across the street has free wifi) a mediocre-looking buffet breakfast is $--.-- (i looked but did not indulge) and the food prices in the lobby cafe are high. water pressure in the shower is awful. there are also some annoyances from a family perspective - they do not have cots (even for extra $$) there are no fridges in the rooms and the layout of room is such that there is no way to have only a bathroom light on behind a closed door. there is also not any space in the hotel where it is comfortable to sit. the lobby has tables and chairs and is constantly freezing due to poor design. it is probably better than a lot of the other second-rate hotels in the area. i like fisherman is wharf because of easy access to gg bridge the embarcadero and great running in the morning. but be warned there is not a decent meal to be found in the area.',not_happy
id35818,' i stayed at the colonnade in the beginning of may. i was very disappointed. the room was not cleaned every day and the bath products are generic. room service and the restaurant are too expensive. the rooftop pool was not open and they refused to let me go up there to look at the view and write in my journal. i tried to call my home telephone answering service several times but was not sucessful. at check-out this experience was going to cost me $--.-- but the front desk person took it off the bill. the only positive aspects are that the hotel is location in a very safe area of boston and there are great restaurants and take-out places to eat at. most of the staff was pleasant.',not_happy
id35819,' stayed just one night but truly enjoyed the visit. the hotel is close to the national mall and countless important dc attractions. my husband and i celebrated our anniversary and were graciously upgraded to a suite. it really pays with this hotel chain to join their loyalty program. we have stayed at - different kimptons within the last two weeks. i didnt even consider other chains or properties.',happy
id35820,' great hotel great location great service! the lobby atrium is beautiful and the rooms were very modern. we even had a balcony which i wasnt expecting! the top floor room for regency members has great breakfast snacks cocktail hour and is a nice space that overlooks the city and and bay. would definately return!',happy
id35821,' my girlfriends hosted my bachelorette party at the warwick denver in the biggest-most expensive suite they offer. later that night when we returned from dinner and drinks hotel management followed us up to our room. they claimed we broke a framed picture (-x-- basic frame-glass) and insisted that they obtain a credit card from one of us or they would call the police. we calmly tried to explain this was not a problem and produced a valid card to handle the problems. the girl kept yelling at us and after she obtained my credit card info she assured me they would not charge the card until an estimate had been provided....i confirmed this with the front desk and then again via phone on sunday. monday morning my card had been charged $---! after having to deal with this same unprofessional rude and incompetent idiot from the night before i left a voicemail for her boss....still havent heard from him. literally we are a group of late -- early -- women and they treated us like we were children. i would never recommend this hotel to anyone coming to denver....unless you want to be treated like a criminal. they were rude unprofessional and basically ruined my bachelorette party. thanks warwick....ill remember that.',not_happy
id35822,' this is a very nice hotel which is well situated close to union square and chinatown. i had the good fortune of an excellent --:-- promotion ... $-- per night with the stipulation that at least $-- would be spent per day in the restaurants. a good bet in any case but exceptional with the promotion. the restaurant at the sister hotel was superb. i ddint eat at the restaurant in the orchard hotel so i cant specifically comment on its quality.',happy
id35823,' step into the union league club in chicago and you are transported to the turn of the last century. one expects louis sullivan to step out wearing a fedora with frank lloyd wright at his elbow. set in the middle of the midwest is capital city the club is a few blocks from the chicago board of trade and next door to the famed monadnock building. three short blocks away and youre on south michigan by the park and lakefront. more impressive than the setting if possible is the amazing collection of art and sculpture that the club has assembled over the past century. what could have been left to gather dust is livened with tasteful modern art set amid classic works of famed american and european painters. the dining rooms are superb the bars classic. one could do without the no jeans rule at breakfast but that is a small sacrifice for aristocratic indulgence.',happy
id35824,' we have stayed at this hotel many times and it never lets us down. everyone is so very helpful and seems to work there. the pool is always extremely clean. the rooms are spotless. the hotel is spotless. the attention is due to the manager mr. george a. he makes sure it is top shelf and a wonderful atmosphere to enjoy you houston stay. all of the employees and willing to help at any chance. surprisingly the hotel food is quite good and the breakfast is a great value. this hotel is a just a couple of blocks from the galleria -- easy walking but if you dont want to walk they will shuttle you there! definitely a wonderful gem in houston!!!',happy
id35825,' i stayed at the hotel andra recently for a shopping weekend and had a great time shopping but wasnt blown away by the hotel. the place does have a neat look to it though the lobby look was a bit undecided- half ski lodge with the fireplace and wood table and half more clean cut and trendy. the room was fine nothing spectacular and i have to agree that the bathroom was quite teensy and definitely not new though there were some new pieces in it i guess. the beds were very comfy though. no problems with onion smells or the valet and the girl at the front desk-concierge who checked us in was very helpful and pleasant actually. would i go back? for a good rate i would but im going to shop around next time to see what else there is. the pieces werent quite completely pulled together in the room and the bathrooms were definitely not my favourite but the location is pretty fantastic. youre right by the shopping right by the main restaurant strip a couple blocks from pike place market. so for a good rate and a shopping weekend it is perfect!',not_happy
id35826,' i was dissatisfied with the exercise room. they have only one stationary upright bike. by the time that it was vacant i had to go to meetings and couldn’t do my work out routine.',not_happy
id35827,' i stayed at the pan pacific three nights on a business trip and was very pleased with the experience. i will return if back in seattle. the room was very clean and perfectly appointed (used to -* hotels so i can compare). the front desk was helpful and pleasant. the excellent sea star restaurant (which you can acess directly from the lobby) is very convenient after a long day of work when you dont feel like going out for diner. a minor point: breakfast is a bit overpriced no buffet and the loud music at -:-- am is not what i enjoy. as wholefoods is next door there is the option of breakfast food there (just a practical option but would not even compare with the pan pacific we are not talking about the same things). overall a very good experience.',happy
id35828,' i was stranded at charlotte during the weekend of the -----th of march due to weather delays and computer problems. i was quite pleased to be able to secure a hotel room at a reasonable price when many properties around the airport were booked solid. the hotel is not particularly close to clt. it was a -- minute-$-- taxi ride away. this particular courtyard has seen the major upgrade that has been going on chain wide. this includes the upgraded lobby with free access computers and the newly redesigned rooms with new mattresses and linens. my room was located on the ground level facing outside. if i had been picky i would have preferred a high floor facing the courtyard but at the time it was not a priority. the room had a king-sized bed a full-sized sleeper sofa with coffee table and a large work desk with a comfy chair. like all new courtyard rooms the arrangement is a bit different than usual with the bed on the wall backing the bathroom. so if you like watching tv in bed youll be looking sideways. but there is a sofa in the room. the hotel staff was friendly. check-in was quick and easy. as i was without my checked-luggage they were glad to give me a few toiletries for my one-night stay. i couldnt really tell much about the hotel is location. as far as i could tell it is a typical suburban office park-adjacent to the interstate location. there were several restaurants within walking distance of the property. however they were all closed after --pm on a saturday night. the local pizza places do deliver to your room should you get hungry. overall i was quite satisfied with my stay and appreciated the fact that the lobby has computers(well just one) available free of charge. it was useful to be able to check emails and flight information.',happy
id35829,' hotel is right off a major highway so very easy to get to. rooms are spacious and clean. my only issue was that the room never quite cooled down and had a bit of a must smell but overall was good. the restaurant was fantastic! one of the best filets ive ever had! it could rival the top steakhouse! ask for steven to wait on you...fast personable and very knowledgable!',happy
id35830,' my husband surprised me with an overnight stay at the rittenhouse hotel this past valentine is day which also happened to be our --th wedding anniversary. we were very pleased when we checked in and we were greeted with a very nice anniversary surprise in a room upgrade to a beautiful corner suite with a view over beautiful rittenhouse square! later we were also surprised with a fruit bowl and a beautiful plate of chocolate covered strawberries with an anniversary greeting written in chocolate and card from david benton general manager! our room was perfect...the temperature the comfort of the bed the roominess and also this particular had a sitting area with another bathroom. we had the opportunity to use the fitness-spa facilities. although small the gym had all of the equipment required for a great workout and the spa has co-ed steamroom and sauna which is rare and we enjoyed it thoroughly...we also had a delicious breakfast at lacroix the restaurant in the hotel. there are also many restaurants and bars along the square so there is no lack of places to eat and get a great cocktail. our nephew is getting married in june and his wedding is being held at the rittenhouse. we have already booked our rooms and we cannot wait to return to this very elegant romantic hotel!',happy
id35831,' my husband and i stayed at the james for five nights in september. the hotel is nice enough but the price tag is beyond what you get for the money. we paid $--- a night so when the bathroom sink clogged (and stayed that way) for two days and i had to repeatedly call for hand towels (all this after the room had been made up) i began to think we made a mistake. also the bar on the roof has become popular and on saturday night we could hear the party up there until well after midnight. the staff is friendly enough especially the door men. the continental breakfast is nothing more than two (pump) thermos coffee dispensers and a plate of small scones. we had to ask the staff when the coffee and scones were gone which was quite often. they also advertise that fresh fruit is served every afternoon....this is a bowl of oranges or apples. we probably would not choose this hotel again.',not_happy
id35832,' stayed at eventi for one night to celebrate a birthday. check in was quick and efficient we were upgraded because of our celebration without request which was a lovely surprised. the hotel is nicely done and the rooms are very modern but comfortable and if your a shower fan theirs is fantastic. the area the hotel is in is not the most beautiful in the city but its very well located for both midtown and downtown activites and close to public transport which is very convenient. if your pay painful attention to detail there were a couple bits in the room that could use a cosmetic refresh but it was minor. the best part were the staff who were friendly and helpful as can be. if you are looking for great value and top service cant beat the eventi.',happy
id35833,' stayed here four nights on a fun boston trip. close to great shopping and restaurants. can catch the duck tour steps from the front door. staff was super friendly and accommodating. comfy room with wonderful loccitane products.',happy
id35834,' stayed here for a weekend and was pleasantly surprised. after canvassing all of the big-named hotels in boston and suffering from serious sticker-shock on the room rates i decided to try something different. did i really need a ---hour front desk with concierge? would i really miss a restaurant and bar onsite? could i exist without room service? for this trip i decided that i could forego these things and instead spend my money on very comfortable lodgings in a great part of town. the st botolph delivered on these items and definitely exceeded my expectations. first the location is one block from the prudential center t stop and cabs can be found at the marriott - blocks away (for that reason i never needed to call a cab). the street is quiet and there is a ---- right across the street for basic necessities. the building is gorgeous; historic brick with pretty window boxes. i had a suite (one category higher than the cheapest room) and while the rooms were small they were smartly decorated and very clean. the bed was incredibly comfortable the shower had tons of pressure with lots of towels and the small kitchenette was great for making morning coffee. i always judge a property on how problems are handled (things always come up; no place is perfect). in my case i heard some loud (and rather bizarre) music wafting through the walls into the bedroom at -:-- am. i pressed - on the phone (not sure where it would go) and someone did answer and took care of the problem. i didnt think anyone was even onsite! so the hotel definitely passed that important test. they do provide maid service (they refer to it as a light cleaning ) so long as you either hang a card outside your front door by --:-- pm the night before or contact the office. i forgot to hang out the card and didnt feel like calling so no big deal. i looked at it as though i was staying at a wealthy single friend is apartment in boston for the weekend who was out of town; once i was in that mindset i didnt mind making my bed in the morning cleaning the cup from my coffee etc. (and i could have had these things had i just called the office and asked for housekeeping). it definitely beat staying at a non-descript boxy room at the marriott or westin down the street and paying at least --% more. i will definitely return!',happy
id35835,' staff breakfast location everything is great about this place. transit stops right outside the front door to take you downtown. i spent - days here with my daughter just bumming around seattle shopping dining etc. and we both agreed we would definitely come back to this hotel if were in the area again. the waterfront is right across the street a couple of nice (expensive though) restaurant-bars with outdoor waterfront dining. i guess the one negative is that they dont have a dedicated airport shuttle service. oh if you go to seattle be sure to visit the fremont neighborhood for great vintage & antique shopping!',happy
id35836,' this is your typical westin - everything is excellent. my only complaint was the valet only parking (around $--). i parked across the street for $--. my room was comfortable & very clean. rooms are located on the higher floors of the complex and it is extremely quiet at night. my expectations at westins are high & this hotel did not disappoint. location is in downtown & close to many restaurants and venues. restaurant & bar at his hotel are both excellent.',happy
id35837,' arrived after --hr flight from sydney to find no online booking. utterly usless service - was able to provide at time only - nite. after checked out was told that could stay an extra nite for nye. poorest service ive ever encountered. it is definitely not a -min walk to kodak theatre - that is about a -min drive away. handy for supermarket and metro station - but thats all. worse - overcharged on credit card authorisation. - authorisations showed as - on my bill with an overcharge of $--. this a fraud. forget about their so called internet service - a pc in the lobby which they dont service is utterly terrible. stay at another hotel.',not_happy
id35838,' the hotel is a solid business hotel. service is efficient. rooms are quite large and well maintained but the bathroom is in serious need of a refurbish... loose tub faucet and shower fixture in addition to faded peeling wallpaper. white oak kitchen was a good spot for breakfast but the menu can become tiresome really quickly it needs more variety. since free parking is shared with the mall expect a long search for a parking space especially on the weekends but you always have the option to pay for valet. in my opinion city view rooms are better than pool view. the best thing about it is its location in the galleria mall.',happy
id35839,' we had lived in the area so we know the city... both before and after we have stayed at this travelodge over -- years... but not in -- and so we wondered but from richard booking our room like a pro to nikki who was always there to help (she even supplied an umbrella) it was a delight. tyler shannon the gm runs a and serving staff.... if there were -- stars wed give it. walk to the beautifully renovated presidio disney family museum national cemetery crissy field palace of fine arts and if youre hearty the wharf. close to everything... rooms are clean with that superb updated exterior (very sf).....and an excellent value but it is the staff and the location... we cannot wait for our next trip this spring',happy
id35840,' we have stayed twice and would probably stay again. we love the location; walk to prudential shops and newberry street. the friendly staff and the corner rooms! we started the day with the breakfast buffet which we found to be a good value!',happy
id35841,' nice clean rooms and great location near the ohio state campus. very convenient.',happy
id35842,' stayed - nights at the affinia --. perfect location for our needs and we were able to walk to many attractions. staff was very nice and room was clean and quiet.',happy
id35843,' we stayed here for a couple days in december on starwood points. free stay made it even better. it is a little northeast of downtown but not too far near the space needle and museums. the room was better than expected nice and clean with new furnishings which were pretty modern. the toiletries in the shower were built into a dispinser like pump on the wall. i didnt care for the scent. the elevator was ancient! didnt match the hotel-room at all. there was plenty of parking on the street. warning - we went to the little cute coffee place on the corner and couldnt get the smell off our clothes all day. it smelled like rancid grease obviously no fault of the hotel. these are picky points though. overall it was a great stay and nice alternative to the high priced hotels in downtown.',happy
id35844,' my husband and i stayed at the hilton at fisherman is wharf for one night on dec. -th. we booked a good package deal that included parking breakfast and tickets to the king tut exhibit at golden gate park. hilton is lobby restaurant hallways and our room were beautifully furnished well-maintained and clean. the receptionist restaurant staff etc. couldnt have been nicer. the hotel is conveniently located within walking distance to fisherman is wharf giradelli square and other attractions. while that seemed a plus at the time of booking the street noise on this busy street made for a very disruptive night is sleep. our room was on the second floor but i imagine the third floor rooms would have the same noise problem. housekeeping slipped up a little in that there was only one bath towel offered and the coffee service was missing any stirring sticks. plus the room is heater was turned off when we arrived so the room was quite icy. not a very welcoming practice for a cold day in december.',happy
id35845,' this is an outstanding hotel in almost every respect. i have stayed in new york on numerous occasions and on the ave is by far the best experience. the situation suited us just fine - a little away from the bustle of mid town therefore a tad quieter although still buzzing. the service provided at the hotel was second to none. we stayed in a panoramic view room on the --th floor and it was just that with views of the hudson river to the left and central park to the right. the room itself was extremely comfortable with a huge feather bed and expensive linen which was changed daily. the bathroom was large and stylish with a shower so expansive it could almost be called a wet room. the on the ave staff from reception to room maids were always friendly especially the bellhops who were very obliging when it came to booking or finding cabs when we needed them. whilst we were staying at the hotel we discovered that it was under new ownership which resulted in an upgrade in our terrace furniture. hopefully this improvement will extend to the carpets which were rather stained here and there the only thing spoiling the otherwise perfect appearance. the manhattan diner opposite the hotel was fine for breakfast but i would also highly recommend a short walk to amsterdam and w--th for nice matin. also on amsterdam and w--th is a great italian restaurant la vela. we really enjoyed our stay at on the avenue and would go as far to say it will be our first choice on every subsequant visit.',happy
id35846,' as former nyc dwellers and current regular visitors we really appreciate the small size of the typical nyc hotel room; however the hudson hotel rooms are well below the bar on this scale. from a trendy design perspective the lower levels of the hudson hotel (i.e. bars lounges etc.) are well designed and executed. i have always liked people watching in the hudson hotel bar and i love grabbing a drink at the library bar. im sad to say that the hotel rooms dont live up to the standards of the rest of the hotel. we stayed in a deluxe king room which was uber small and poorly conceptualized from a functional design perspective. the combination of these design flaws made the room feel cheap and gimmicky in my opinion. pros: - hudson hotel bar & library bar - location location location cons: - ridiculously small rooms (i.e. the upgraded room fits a king size bed with just enough space to walk around the bed on either side -.- ft im guessing). there also is a small writing desk placed immediately at the foot of the bed and a privacy curtain because the hotel door literally opens directly to the hotel bed. - thin walls - because the rooms are small and there are thin walls you can hear people in the hallway walking and casually talking as if they were in your room. not to mention what happens after hours with the inebriated guests return to their rooms between --- am blissfully unaware they are waking other guests on the floor (and lets hope they dont after party in the room next to you...). of course this unlucky situation has occurred on two of my three of my trips to this hotel. - tiny bathroom (i.e. an estimated - x - partition of the room). from a design concept the open glass wall in the shower stall looking into the bedroom could have been really sexy but the shower is so small that the curtains from either side of the shower (i.e. shower entrance and viewing window curtain if open or closed) literally stick to your legs on either side while youre trying to shower so you feel like youre trapped in wet blankets during your shower. secondly the shower curtains are so light and flimsy that loads of water escape on the bathroom floor during your shower and extra towels are not provided (two per room). third you literally have to hurdle over the toilet in order to get to the shower. fourth there is no space for your legs between the toilet and the wall. i probably sound like a massive person to you by now but keep in mind that as a -- size - female i dont think at my size that i should have to sit on a toilet sideways to fit! - bag service is a bit slow but that is minor. things to consider: - if you want a nice hotel in a good location there are much better and more comfortable rooms in midtown (even the doubletree hilton and courtyard marriott in midtown have nicer larger rooms) or if you want to keep the caliber of a nice trendy hotel there are other locations downtown that keep with the trendy vibe (i.e. gramercy park hotel soho grand). - all trendiness considered i actually prefer comfortable and functional rooms. so from a quality of sleep perspective the rooms at the above mentioned hotels are superior values for money despite their mundane brand names. - this hotel may be good for you if you stay in nyc one night and plan to do nothing more than pass out in the bed and check out in the morning. with the lights out the hudson hotel feels more like a trendy college dormitory hall than a trendy nyc hotel.',happy
id35847,' my husband and i stayed for the one night and i will definately stay there the next time were in nyc. the staff were incredibly friendly and helpful. the room was an ok-size however we spent so little time in there it was no bother. it was clean and tidy and had a super shower. the location was fantastic for exploring greenwich village - everything was in walking distance. if youre looking to spend time in new york downtown id reccommend this lovely hotel.',happy
id35848,' great hotel. beautiful rooms. we went to the blue fin restaurant for late night desert and the deserts were fabulous. hotel lobby turns into a bar-lounge at nights. ideal for a younger crowd.',happy
id35849,' stayed at this hotel for - nights while on business in san diego. i stayed here a year ago and the hotel has been remodeled since. the remodel is very tasteful and modern. only slight complaints include the shower curtain liner and manager is reception. the shower curtain liner is cheap plastic and looked to be quite used. a cloth liner would have been nice and much easier to keep clean. ive stayed a lot of embassy suites where there is a decent manager is reception with hot appetizers that change daily. this one just provides potato chips and pretzels. the remodel is quite upscale and you would think little details such as these would get the same attention as the rooms. beware of the high hotel taxes and parking garage expense ($---day). the garage is design will test your patience.',happy
id35850,' i am in dallas very frequently for work and for years have stayed at the dallas sheraton north but our company is now using le meridien instead. decor is very nice-modern and my room was huge! the issue was the noise level in the evening-night. after a long day of travel i wanted to go to bed early but the noise coming from the bar-lobby area (although i was on the -th floor!) was incredible and prevented me from sleeping until after midnight. the issue appears to be with the open concept hallways that allow all of the noise on the first level to travel up. value was good for the money however overall.',not_happy
id35851,' embassy suites is directly across the street from the denver convention center and is a short walk away from the --th street mall. the mall offers a free shuttle bus and numerous shopping & eating establishments. my family and i enjoyed the managers reception the swimming pool and the breakfast during our stay at the hotel. the hotel restaurant did a tremendous good of accommodating the busy breakfast crowd by setting up an additional buffet line and beverage station. my wife had an excellent dinner at the hotel restaurant while my daughter and i walked to and attended a colorado rockies baseball game. my family hopes to stay at this hotel again on our future trips to downtown denver.',happy
id35852,' we have recently returned from a four night stay in chicago and stayed in two different types of hotel flemish house for two nights and sofitel for two nights both were excellent in totally different ways. we thoroughly enjoyed our stay at the sofitel and booked it based on reviews on this website we were not disappointed. i was a little nervous when i initially read a couple of adverse comments regarding security in the rooms however this was never an issue. we were on the --th floor and had a glimpse of the lake which was very pleasant the room was very spacious a wonderful large bed very comfortable and a superb bathroom with a separate walk in shower. the location is excellent within a five minute walk of bloomindales macys loads of restaurants and bars. the beach is also within easy walking distance. we used the fitness room in the hotel which was small but adequate. there is a small business centre on the -nd floor which provides free internet access great for keeping in touch and online check in. a good tip i read on tripadvisor was to become a sofitel loyalty customer you get a free drink on the house which could be anything you fancy my wife had a champagne cocktail for $--! there are also one or two other little extras like late check out. we did not eat in rthe restaurant as there is a wonderful little deli about -- yards away called guess i think next door to cru which was excellent. i would certainly recommend this hotel and we would stay there again if we went back to chicago.',happy
id35853,' we paid the advance rate. good room small just like all of nyc but manageable. the rooms are comfortable and have been updated. the front desk staff are very helpful in suggesting means of transportation and where to go. very friendly. we were on the -th floor...quiet! only complaint was that housekeeping forgot to replace our towels the first day.....had to call the front desk twice in a ---minute period to get new towels. other than that it was great!!',happy
id35854,' hotel staff was very friendly. breakfast was always ready on time. rooms were clean and beds-pillows comfortable. we have stayed at this hotel twice while in ft. worth and had a good experience both times. would definitely recommend this hotel especially if attending functions at the ft. worth livestock show.',happy
id35855,' the hotel was perfect for our family of - (two girls aged -- and --). location for manhattan was spot on. the room was very spacious and came with a small kitchen. the front staff couldnt have been more helpful. the downside was the breakfast facility (limited) but there were good diners on the same street so no problem. id highly recommend the hotel to you.',happy
id35856,' we were given the corner unit facing broadway and --th st having great city views. the room was clean and bed was comfortable. there were markets where we bought fruits and water and bakeries just steps outside the hotel. subway stops were a couple blocks away. a long block away on amsterdam ave. are a bunch of fairly busy restaurants and bars. central park and the planetarium is - long blocks from the hotel. the staff were friendly and helpful. overall a nice stay.',happy
id35857,' dont accidentally leave anything in your room! my husband left his armani suit jacket in the closet and called the same day he checked out only to be told....sorry it is not here.... then hotel management pretty much called him a liar by saying you say you left a suit jacket yet there is nothing here..... how about youll look into what housekeeper cleaned the room and check their things have a discussion with them give them the chance to come clean and make a record of it so it doesnt happen again! hello!!!!????',not_happy
id35858,' nice hotel great location decent room poor shower food in restaurant not that good what is completely wrong with this place is that the doormen more or less insist that you use their drivers. the actual cars are not in order the drivers drive very aggressively (very different from my yellowcabexperiences) and cannot even provide a receipt. a yellowcab mid manhattan to jfk costs you flatrate -- usd my rollercoaster experience costed --usd and i have considered on several occasions to step out. dont understand why the hotel runs a risk of loosing clients for a small benefit.',not_happy
id35859,' the hotel staff was very helpful and most tourist locations were easy to reach by buses. i found it clean and quiet during the day but during early morning you could hear loud noises from the parking lot. the gaslamp quarter is about -- minutes walking distance from the hotel.',happy
id35860,' let me join the parade of reviewers who enjoyed their stay ay the orchid suites hotel. i wont repeat all the pluses but would add that the feel of the place is more like a bed and breakfast with the benefit of privacy and lots of room. the staff were so personable and helpful acknowledged us when we came in but were not all intrusive. all had helpful suggestions. in retrospect i wish that we had stayed there for - more nights instead of moving over to the hilton universal . with the metro being so close to orchid suites and only a - minute ride away from universal we could have done it easily and much cheaper. id have no hesitation recommending this hotel to anyone who is looking for comfort space convenience with no pretentions of being a - star hotel. only downside is that it can be noisy in early morning with delivery trucks etc. but the bed was so comfy i didnt have any trouble getting back to sleep.',happy
id35861,' i stayed at this hotel based upon the tripadvisor reviews and came away rather disappointed. this is just another one of those creepily faceless corporate living environments... gigantic marble-brass atrium surrounded by hundreds of room doors on multiple floors. the staff were polite and helpful but you know that feeling you get that their every sentence is memorized from the employee orientation program? this only adds to the whole creepily faceless corporate thing. my biggest gripe with this hotel is value for money. i travel all over the world for business and know right away when im being had. the atrium restaurant offers tasty food which is overpriced by --% and i reckon that the rooms in the hotel are overpriced by at least --%. my room was not bad... clean and comfortable but definitely not worth the $--- i shelled out for it. the surrounding area can be classified simply as contemporary strip mall. there are some newly built shops perched on a labyrinth of parking spaces just outside the hotel but nothing original: banana republic cheesecake factory gap barnes & noble... you know the list as well as i do. by car such gems as costco and office max beckon. as an aside i find it increasingly pointless to travel about in the states... one can drop down from the sky into any random city and find exactly the same mediocre chain hotels restaurants and clothing stores. staying at this hotel reminded me unpleasantly that im part of the problem.',not_happy
id35862,' hotel serrano is a suberb value. it has an excellent location...as others have said just be careful to only walk toward the hilton...otherwise the tenderloin area is a bit seedy. the decor of the hotel was charming...only our bathtub drain was in need of a fix (room ----). the included breakfast (i think we paid $- extra for it) in the adjoining restaurant was fantastic. a delicious croissant fruit juice coffee...just perfect to start the day! though the staff was fine we did not find the over the edge friendliness that others have raved about. i would certainly stay here again.',happy
id35863,' we stayed here one night to be close to the airport after staying downtown for several days . this is a very clean hotel very helpful staff and a great value for the $. our queen room was $-- - a bargain after staying downtown. timely shuttle to the airport with a helpful and friendly driver - they even called us to make sure we didnt miss the shuttle. we left the hotel at -:-- am and was glad to have the transportation available -- hrs. we used the hotel restaurant for a pizza after a later evening arrival - the food was average but it was sure nice not to have to go back out in the rain to find a bite to eat. we would definitely use this hotel again if we wanted to stay close to seatac. i booked this through southwest as they give rapid rewards points.',happy
id35864,' my husband and i decided to get married at hotel ---- in june of ----. throughout the process the hotel was amazing to work with. the day went off without a hitch. the food was great the place was beautiful and the facility perfect for around --- people. on our wedding night we were given a huge suite it was an upgrade from the normal suite offered and it was amazing. on our first anniversary we went back for a stay. we had a normal room and still loved it. the rooms are so modern and have great features (like the bathtub overlooking the room and facet from the ceiling). the staff was amazing again and gave us chocolates to celebrate. ive recommended hotel ---- to tons of people since.',happy
id35865,' my wife and i recently spent - days in seattle and stayed at the alexis. a really nice hotel huge room and great staff. as other reviewers have noted its location is perfect. everything is close to the alexis and most of it can b e done easily by foot....safeco stadium pike place market the harbor front ferries the art museum hop on and hop off bus...the conceirge russell was particularly helpful. the bar was nice happy hour from - to - with good deals on food. plus the usual - pm kimpton wine tasting... if ever again in seattle this is the place we will stay. you will not be disappointed.',happy
id35866,' we had a wonderful stay for the thanksgiving holiday. loved that it was small and so conveniently located. our room was beautiful quiet and the bed was so comfortable it was hard to leave in the morning. we look forward to staying here again on our next visit!',happy
id35867,' the hotel is very nice helpful front desk attentive maid service nice rooms. i would certainly stay again but i save a - rating for truly exceptional places with special and-or unique features (eg waterfall showers). this hotel is very nice but not extraordinary.',happy
id35868,' we stayed over labor day weekend after researching several hotels in the area. we love drury inn because they are pet friendly have complimentary breakfast as well as complimentary snacks in the evening. ill admit when we first pulled up at --:--pm my husband and i were both a little weary. it is in south houston and the area just didnt look too great at night. we stuck with it though. the inside of the hotel was fine: clean neat and just like the last drury inn we stayed at (except smaller). overall our three night stay was good. there was a large group also staying there but everything was nice and quiet for us. room was clean and comfortable the breakfast was fine. im glad we decided to stay. not the nicest weve stayed at but definitely acceptable. oh and the staff were friendly - in fact the manager saw us at breakfast two mornings and asked if we were doing okay and if we needed anything.',happy
id35869,' you get what you pay for. not the cleanest rooms but bed was clean and so was bathroom. bring your own towels though as very thin. service was excellent let us book in at -:--am! for location and price this cant be beaten but it is cheap for a reason. if you come expecting the hilton then book the hilton! for uk travellers think of a blackpool b&b.',happy
id35870,' it started with the parking lot. absolutely no parking whatsoever due to the park and ride. when we asked about parking the desk clerk said we could park on the side streets which didnt seem very safe for us or our car. we parked in another hotel is lot in front of the microtel and hoped our car wouldnt be towed. a simple solution microtel could put into place until they have a bigger lot would be to have car tags for customers. the room was okay but there were scuff marks all over the door and wall which made the room look dirty and made me wonder how they got there in the first place. breakfast was pitiful. as a previous reviewer posted the packaged foods and a bowl of oranges were the most exciting things there. the milk and the coffee were both out. the tables werent very clean. the thing that bothered me most is t when i let the clerk know the clerk blamed it on the previous customers not notifying the desk. most hotels weve stayed at check the breakfast area frequently and take the initiative to replenish supplies when they start running low and wipe down the counters and tables.. the milk i was given was sour so i ended up throwing my cereal away. weve stayed at other microtels ( the one in colorado springs is nice) but we wont be staying at this one again.',not_happy
id35871,' i stayed at the westin san diego with my family easter weekend. we booked - rooms once we checked in we booked a third room. once we were there the service was ok. the bell men valet and luke at the front desk were great. everyone else including concierge was awful. before we got to the hotel we had several problems. when i booked the rooms i was told one thing. the morning of the reservation i had to call - times and even spoke with rob the supervisor who was not very professional. while i was explaining my issue he says let me stop you right there! excuse me i am a guest not his friend. when we were disconnecting the call he didnt even apologize or say have a nice day . i the guest told him to have a nice day he hung up the phone. concierge wasnt even professional. the lady was standing at the concierge desk and tells us she cant help us find a restaurant someone else needs to help us. from across the room the other girl says you can help them she then helps us. there rooms are horrible for small children. too much heavy furniture and sharp edges. i stay in a hotel in las vegas and california at least - times a month sometime - and this has been the worse experience we have had in a long time. one of the nights someone with a beanie was knocking on our door at -:--am claiming to be the police. this place was a complete joke.',not_happy
id35872,' i have stayed in a number of dc hotels and this one probably had about the most helpful staff (to the point of my being a bit uncomfortable but i am a do it yourself person) and one of the more classy and larger rooms. (i should also note it is one of the more expensive hotels i have stayed in when in dc as well.) the room was very comfortable quiet and pleasant though did lack the coffee maker as noted by another. this is a small inconvenience though they provide coffee downstairs: problem is i drink tea which is not provided. the bathroom was large as well and the towels great. the area has a number of reasonable restaurants but is not flush with them. i did not go to the restaurant on site.',happy
id35873,' the marcel is a perfect hotel in a central location to many great things in nyc. the hotel is chic and modern and has been updated very nicely! the staff was extremely nice and provided wonderful service during our entire stay. we were surprised with an upgrade upon check-in and loved our room; the size and everything about the room was far better than we had expected. we will definitely be staying at the marcel again during our next visit to nyc!',happy
id35874,' my niece and i recently made our first trip to nyc and stayed at hotel newton. the price is ok. the staff is pretty friendly and we got a better room than we expected (and booked!) for the same price. although our room faced the street the noise level wasnt too bad. the hotel is located next to a great small restaurant key west which is great for breakfast. the --th subway station is just a few steps away and you can get to times square in less than -- minutes. i would stay there again!',happy
id35875,' i got to experience what i would call high performance coordination on the part of all of the staff i had contact with: michael at the front desk: an exemplar of the sort of understanding a road warrior would return for. joe in engineering: extremely helpful on a vexing technical issue. ron the doorman: actually loaned me his personal umbrella when i was running late to a meeting. showtime the doorman: delightful and entertaining assistance to an acceptably decent lamb chop dinner. possible improvement? provide ultra pasturized half& half in rooms in addition to the packets of white powder in the coffee accessories. all in all a delightful - day stay with a starbucks right across the street! dan h.',happy
id35876,' got a good deal on priceline but priceline doesnt advise you the hotel is under renovation (a badly needed renovation as pointed out numerous times in these reviews.) ive stayed here many times and prefer this hotel due to it is convenient location with access to ih---e market center blvd harry hines etc. the tv sets are old - the color is really bad on them. even though im a starwood gold member i got a hotel next to an elevator lobby and had to listen to crowds come and go through the night. the hotel often hosts wedding parties and such on weekends. renovation work generally kicks off at -am til - or -pm and they were nice enough to book me on the -th floor while the -th floor is being renovated. if you dont spend a lot of time in your room during the day you wont be inconvenienced. for me i had to spend a good amount of time trying to recover from a stomach ailment and was able to get no rest because of the hammering and drilling all day. had i known this place was under renovation id have gladly paid more to get any other hotel in the market center area even the ghetto raddisson. by the time you add $-- daily for internet and for parking youre better off at someplace like courtyard that has free internet. there is no desk - there is this round table from the ---- is (which was encrusted with some kind of food items until i cleaned it off) with two rickety chairs. id think a hotel like this would cater to business travellers and have a desk with a real office chair.',not_happy
id35877,' we wanted to love this place and in some regrads it was very nice but overall not a great place to stay for how much money we paid ($---!) i think it greatly depends on the room you stay in. ours was facing the big red sculpture and was unbearably noisy. we had no idea we were on the parade route for fiesta. we wished the innkeeper had told us this prior to our stay as we were looking for a more peaceful stay. we didnt sleep until -:--am because of the parade and noisy clean up afterwards. they did serve yummy cookies a good breakfast and the decor of the hotel was very lovely. however for that price and what we got we will not being staying again.',not_happy
id35878,' was here for a large conference - stayed for a week. hotel staff is quick to respond to requests rooms are clean and well maintained. the hotel is huge however with - seperate towers. also there is no real bar in the hotel but a urban tavern adjunct to the facility. of course there are a zillion bars and such just a short walk from the hotel so that is great. very good health club but it is only free if youre hilton gold or above. never ate breakfast here because (a) it is very expensive and (b) there are about -- places to go to have breakfast within a - minute walk.',happy
id35879,' we were a party of - adults - parents plus -- year-old daughter (who got a double bed all to herself). we stayed for a total of - nights split into two separate occasions and had two different rooms - one was significantly bigger than the other but both were perfectly clean and adequate - and quite nicely decorated. the location is good but not glamorous - very close to boston common in the theater district and there is a subway stop just over the road. the staff were friendly and we made use of the free internet and coffee available. we didnt try the breakfast - there are plenty of places nearby which were more to our taste. if you want to be out and about around boston as we did this hotel is perfectly fine. it isnt a high-class place to lounge around all day but it was more than adequate for us.',happy
id35880,' once a while in your travels you find a hotel that feels like home and that is the case with the hilton back bay. have stayed in other boston hotels nearby i.e the sheraton just across the street and the westin copley - both absolutely fine - but after a previous stay in the hilton opted for the hilton. once again it more than exceeded expectations. it is a smaller hotel than the others but that makes it more personal. staff were wonderful - friendly but professional both of the concierges were very helpful and the entire team are a credit to themselves and management. stayed on the hilton honors floor in a room with a fabulous river view; bed was sublime - and im uber-fussy about a comfortable bed! - leisure centre was terrific with immaculate changing area and the location is superb. next to the prudential center constant supply of taxis available or the t station in the center across the street. thank you for another wonderful stay and the hilton back bay is definitely my #- choice for any future boston trips - highly recommended.',happy
id35881,' if youre going to new york for walking eating shopping and having fun than this hotel is an excellent choice. it offers nice rooms with excellent in-room facilities. no view therefore no noise so you can really relax and rest after a long new york day. the staff is omnipresent and always helpful. theyre also well informed to help you choose the best play restaurant or other guests needed information.',happy
id35882,' we found this hotel to be a vacation before we flew away on our vacation. the suites were very clean and comfortable. the service staff was excellent and attentive. the evening reception was tasty and friendly. the morning buffet breakfast was delicious. the hotel itself was a very pleasant experience for my wife and myself. bernie hoffman',happy
id35883,' the main thing that stands out for me about this hotel is the location - it is right where you want to be if you are a tourist (times square) and there are lots of shops theatres and restaurants within walking distance of the hotel. there is a lovely revolving restaurant at the top of this hotel where we had a very memorable meal with great views of the city. the size of rooms was good by new york standards with a very well laid out bathroom. no complaints i will probably stay here again the next time i go to new york.',happy
id35884,' the custom house was amazing. our room was a huge suite just as pictured on the website. our room was - of - located on the first floor. this room is basicly in a museum. you walk up one level from the lobby into the peabody essex museum turn left - and there was our suite. the staff at this hotel was phenominal answering any and all questions. the front desk staff was also very helpful with late night dining suggestions. i tried to tip one particularly helpful member of the staff when we checked out - and he respectfully declined. the location is perfect and literally adjacent to the aquarium subway stop. to prevent confusion: i had seen some other reviews that said daily maid service was an extra fee. this is only if you are using timeshare points to pay for your room. if you reserve through the marriott website and pay a nightly rate there is free maid service just like any other hotel.',happy
id35885,' we stayed at the back bay hotel in june ---- when we were visiting the city to see friends. it is very well placed for the trendy south end copley area and newbury street so cant fault that. we spent both evenings in the south end which was brilliant - butcher shop toro and -- degrees. the room itself was decent but certainly not luxurious. one of the light fixtures in the bathroom was burnt out the whole time which we thought surely a maid would notice and fix but it remained that way the whole time. the bed itself was nice and the fridge with free water a definite bonus. $-- a night for parking was steep but i suppose that is boston! the only downside was we could definitely hear bass pumping from the downstairs bar until midnight on a our last night -which was a tuesday - and the free wifi signal was too weak to receive in our room. all around decent if you can get it at a good price.',not_happy
id35886,' i take a group of students to nyc every year for a conference and we stay at the hotel pennsylvania every time. why? because our school will only let us stay at the place with the lowest bid and hotel penn always has the lowest bid. it is doable. there were no bed bugs on any occasion but the rooms are old and in need of repairs. our room this year smelled terribly of smoke the ac and fan were broken the bathroom door didnt close and there was jackhammering outside our window from midnight until -am every morning. the sheets were clean and the towels looked clean but didnt smell super fresh. if i had a choice to go somewhere else i would but given the situation the hotel penn isnt so bad that i wont go back again next year.',not_happy
id35887,' i stayed at this hotel on business because the two embassy suites in town were full. this is a well-run hotel which is reasonably priced ($-- for my room). the location is near to the airport easy to find and visible off the highway. there’s plenty of free parking as well as a free shuttle bus to the airport which i didn’t use. check-in was problem-free with two people behind the counter. the room was fairly plain as i expected for this hotel chain. the room was clean including the bathroom. no mold was visible which is quite a trick in humid houston. the ac was a fairly noisy window unit. it cooled very well and i turned it off or down low at night. the room and hotel were quiet even though the occupancy was quite high. in the lobby i noticed several flight crews who were staying here. the king size bed in my room was comfortable and i got a good night’s sleep. the bathroom had zero problems – facilities worked well and plenty of hot water was available. the continental breakfast was acceptable for this class of hotel – no hot items but fruit cereals drinks and breads were available. fruit was also available in the lobby at all times. for an evening meal there was one ok restaurant nearby but nothing much else as we roamed the area in our rental car. the hotel had a pool that i didn’t use as well as an exercise room that i didn’t use. checkout was speedy and problem-free. overall this was a good hotel experience and i’d stay here again on a business trip.',not_happy
id35888,' stayed here with several friends from work. walking distance to the river...no driving needed! especially liked the free drinks each evening albeit basic quality beer and wine. still its a nice way to prime up for a good evening out. i would recommend this to couples or business travelers. rooms definitely above average but a slight cut below the major brands.',happy
id35889,' times square is a very busy congested area so creating a tranquil calming oasis in the midst of it all is no little feat. the westin is a perfect hotel for business. the staff is well trained and attentive the rooms are spacious (by new york standards) and are outfitted with a large desk and high-speed internet. the gym is ok and room service is average. i often rotate among the westin the marriott marquis the hilton times square and the w times square. id give the westin the top grade among these otherwise fine choices.',happy
id35890,' i made a reservation and had read the words small rooms . but i figured how small could it be ? my flight was delayed by - hours so i arrived at the hotel at -am to check in. the clerk told me they were upgrading my room. i thought that was very nice. upon arriving in my room i wonder what they upgraded me from... this hotel has rooms the size of a jail cell. im --- and i had to position myself diagonally on the bed to fit. there is about -- inches between the bed and the opposing wall. the bathroom is so small you could take a dump and a shower at the same time... the hotel is basically clean and is in a great neighborhood. but the constant noise from neighboring rooms and the absolute lack of space makes it a no-can-do for future stays...',not_happy
id35891,' best thing about this hotel is its proximity to the walk of fame and most attractions in hollywood. the rooms were of pretty good size and the staff was very nice. the parking garage was a bit tight and located in the basement (the biggest downfall). they did allow us to remain parked in their garage while we did our sightseeing. the rate was not bad for the location. morning paper was at the door first thing in the a.m. fair continental breakfast with good coffee.',not_happy
id35892,' found this room online and was impressed with the low price and was even more impressed with the hotel itself. full of little nooks and ambiance. loved it.. there is a small dining room on the -nd floor that has the best wireless signal.',happy
id35893,' the rooms are very spacious with over the top superior beds. when traveling a great night sleep is very important to me. the amenities and cleanliness is excellent also. i have felt that the staff: housekeeping bellmen and front desk people have always treated me like they are anxious to assist me while i am a guest in the hotel. i have stayed at the donatello - to - times sometimes with my husband daughter granddaughter or a girlfriend and each of my guests were impressed with the hotel. i especially enjoy the fact that it is one block to union square shopping theaters and great restaurants.',happy
id35894,' i think that the best western is so complacent that they are the hotel the closest to children is hospital boston that they feel they can charge outrageous rates for what they are offering. it is an ok hotel but really not worth the money. but if you are going to the hospital this is the easiest place to stay. otherwise the rooms are small and dark outdated and rather unappealing. staff is nice but i wouldnt say exceptional.',not_happy
id35895,' a friend and i decided to have a girl is weekend away. we chose the mount vernon hotel for it is affordability and reasonable proximity to baltimore is inn harbor and other attractions. not being familiar with the area and also wanted to do more relaxing than site seeing we chose two excursions; the national aquarium and a visit to edgar allan poe is grave at the westminster. we were told by the concierge that the aquarium was with in walking distance -- this walk was the equivalent of a marathon. walking in the blazing heat uphill is not what i would consider reasonable as they were unable to give us specific directions. we also inquired at the front desk as to the location of ea poe is grave. the gentleman on duty was unsure but offered to do a google search and print walking directions stating that it would take no more than - minutes. our - minute walk turned into nearly -- minutes and we ended up at a police station no where near the cemetery. this directional failure then forced us to spend $-- on a cab ride to back track the entire route. in addition to a blatant lack of information the hotel was not equipped with basic essentials such as glasses (not plastic cups) or real utensils (again not plastic). we inquired as to where such items could be purchased and the suggestions were slim. despite the aforementioned issues the staff was very friendly and quite adept at uncorking wine bottles. staff aside since the heat was near volcanic temperatures during our stay the garbage at the hotel was beginning to noticeably fester leaving a pungent odor in the loby and elevators. the facility itself however was clean. the rooms were also clean and very well maintained. there is no room service in this hotel parking is $-- per day and the restaurant is more of miniature cafeteria. i would not recommend eating here despite the offer of a free breakfast. you would be better off visiting the cafe in the public library across the street. surprisingly enough even though our trip has some problems if youre on a budget i would still recommend staying here... just make sure you have all the directions you need to any attraction youre interested in. and the number of a good cab company!',not_happy
id35896,' although i paid $--- for a two bedroom suite our family of four saved about $-- a day for the free delicious hot breakfast and approx. $----day on dinner considering how expensive washington d.c. is. the dinners were simple but filling. the staff was very friendly and my compliments to the dining staff who kept their cool despite a few rude guests. we were on the --th floor and away from the train tracksso it was quiet and the beds were comfortable.',happy
id35897,' just returned from a nice two night stay at the tuscan inn. the location cant be beat - two blocks from the water and all the fun touristy shops along beach st. the room itself was clean and nicely decorated. we had a standard with two double beds and it was comfortable and big enough for - adults and one child. beds pillows and down quilt were very comfortable. our room faced the street and there was average city noise but having stayed in nyc and dc it really didnt bother us at all. we had a nice view of coit tower! tv was an older one but we never turned it on. room has a safe small closet and a mini bar. they also have food and water out in their honor bar so watch the kids or youll end up paying $$for candy! lots of guests come down for the free wine at the managers reception and it is nice to hang out in the beautiful lobby which has a big fireplace comfy chairs and a few computers for use. trader joes and safeway are right across the street for room snacks. parking at the hotel is $-- so we chose to park on the street at night (free from -pm--am) since we were out and about most of the day anyway. read the signs though as there is street cleaning on various days. staff was very nice and attentive. we used priceline to book our room and received a rate at was $-- lower than the lowest rate on any site included bw site. however we did have to pay an upgrade fee of $-- per night in order to have a room with - beds. we would definitely stay there again!',happy
id35898,' i found this hotel in tripadvisor and found an amazing gem. the location in itself is well worth you staying here. it is so close to the action of hollywood. for my wife and i it was a fantastic base to go exploring hollywood on foot. so many restaurants and shops are nearby youll find anything you need within a short walk. the room we had was a deluxe suite. the size was fantastic so much room and the cupboard space was amazing. we had a full size fridge oven microwave coffee maker (with complimentary coffee-tea) cooking utensils plates etc. not that we wanted to cook but if you did you would be good to go. the shower was great particularly the height of the shower head. im -- and could easily fit underneath. we had a large lcd in the living room and a smaller lcd in the bedroom how good is that. ive stayed in --- star hotels that didnt provide that. and the tv reception was spot on. the air conditioner did the job easily. overall we were very with our room. as for the staff-service simply impeccable! everyone we dealt with was polite smiling professional and extremely helpful. whenever we had a question they were only to to assist. in one instance we wanted the best bus to catch to go to a museum. they rang the museum to find out because they werent ---% sure. this might sound simplistic but weve stayed in many hotels where we didnt receive this level of service. breakfast is included every morning they put out a spread of tea-coffee muffins fruit juices cereal. it gave us a nice start to the day. undercover parking space is also included although we didnt have a car. they also have a laundromat which we did utilize. the machines did a great job. we would easily and highly recommend this hotel to anyone wanting to stay in hollywood.the value for money is fantastic.',happy
id35899,' the carpeting was filthy in both rooms we were shown. the front desk attendants were rude. we cancelled and went elsewhere.',not_happy
id35900,' i stayed here for - nights in july ---- with my boyfriend. our flight into philadelphia was early so we were there too early to check in. however they held our bags for us and said the room would be ready in - or - hours. (we were there at --am). we asked if they would call our cell phone when the room was ready but we were told that wasnt possible and to check back in a few hours. we didnt mind too much but it wouldve been nice if they called us when the room was ready. we found the concierge very helpful with any questions we had. he gave us some great recommendations for visiting the amish country in lancaster county. the hotel itself is very clean and fresh. our room was lovely and comfortable with excellent comfortable beds. the hotel is located in the heart of the city. very central to the hop on hop off bus route. we didnt eat in the restaurant as the menu was extremely expensive and we had a drink in the bar one night again very expensive.',happy
id35901,' my partner and i stayed here for a birthday celebration weekend--we scored the hotel on priceline.com for $---night. awesome but add on the $--.-- plus tax-day internet and $--+-day parking garage fee and not so amazing but still a decent deal. the hotel overall served its purpose and id probably stay again if offered at such deep discount again. the pros: location--a - minute walk to the metro and ---- minute walk to the national zoo as well as numerous restaurants nearby to choose from. outdoor pool--though we didnt use it it looked clean and was open until --pm with lifeguard. cleanliness--no complaints here stayed in the newer section. cons: $--.---day + tax internet boo. $--+-day for self parking in the garage. the shower head was mounted at about a - level not cool for a --- person. there was a cabinet for a fridge but did not contain one. the slamming of the room doors in the wee hours of the morning by other guests and housekeepers--could use better insulation of the walls. being woken in the wee hours of the morning (this was a weekend) by said doors and by housekeeping knocking on our door and entering our room while we were still in bed sleeping. non-digital cable (analog) on the beautiful flat screen tv. all in all i value price location and cleanliness the most when choosing accommodations so id probably stay here again based on that but like i said i would never pay retail price for this place!',happy
id35902,' i stayed at the new fairfield inn in downtown indianapolis for drum corps events at the lucas oil stadium and for other vacation activities. it is in a great location for access to the stadium convention center museums white river park - zoo and within a reasonable walk of most other downtown sites. this hotel has been open for just a few months and still has all the cleanliness of a new hotel. however i get a clear sense that once the new hotel gleam wears off there will be some problems: - breakfast was underwhelming in terms of selection service and crowd control. among other items the hotel provides microwaveable breakfast sandwiches and do-it-yourself waffles. however with only one microwave two waffle makers and no real sense of a line or queue breakfast was sort of a free-for-all mess. - there were some design quirks with our room a king suite. in the bathroom you couldnt reach the towel rack from the shower. the in-room ac was pretty loud and the room lighting didnt really reach all corners. - i also found that the value of this hotel was lacking for the price. in marriott terms you pay courtyard-level prices for fairfield amenities. - finally the underground parking garage worked out fine for this trip. however i would be greatly concerned about future visits as the garage looks it services not only the fairfield but also the attached courtyard springhill suites and jw marriott. the jw isnt open yet but will have ---+ rooms. some of the garage is not yet open but unless there are vast levels that have yet to be unveiled there is no way that garage will handle the demands from all four hotels. bottom line is that if you get into the fairfield in the next six months you will likely have a nice enough stay in a new facility. after that however keep an eye out for better values.',not_happy
id35903,' i stayed at the hampton inn (downtown) san diego ca for two nights last week while traveling on business. the hotel is under renovation but it is really not too much of an inconvenience. i stayed in one of the recently upgraded rooms on the top floor (-th) which was very nice. the hotel (along with all other hotels in the area) is near the train tracks. you will hear the trains. the hotel knows this and leaves ear-plugs on your pillows instead of chocolates. i had no problems sleeping though so they must stop running the trains in the evening. there is a parking garage directly underneath the building and they charge -- dollars a day for it but it is convenient and safe-clean. the cost was $--- per night and i think they wanted even more than that initially. this seems a bit high for what you get. it was tough making reservations so make them early. i think part of this issue is due to the renovations theyre going through.',happy
id35904,' all the hoopla is about the ducks. forget everything else. the elegance stops at the elevators. comfortable but small undistinguished room; cramped tiny bathroom lacking vanity or even a convenience shelf. selling prestige delivering the ordinary and charging the outrageous. besides taxes watch for the undisclosed daily hotel service fee of $-.--.',not_happy
id35905,' my husband and i visited san antonio recently for a short vacation. we were looking for an affordable price that would still provide big rooms and new amenitites. we looked around and went with this hotel--for the price we got brand new renovated rooms in a great location! we like easy access to the highway and restruants--and this hotel was close to both. also there is a mall right across the highway in case your forget anything. i definitely recommend staying here is your looking for spacious new rooms and convinience!',happy
id35906,' we stayed in one of the bay view rooms which was nice clean and roomy had a balcony and gave great views of the marina. our package included breakfast at the blue pearl restaurant a value of $-- per person it would probably be cheaper if you dine there on your own as the breakfast portions are huge and can be shared. you have to pay for parking - days for the price of -. internet access is not free. there is a free shuttle bus to sea world. overall the experience was good although front desk staff wasnt friendly.',happy
id35907,' this hotel is ideal for a stopover or a business conference. it has all that you need. wifi gym restaurant. its is very comfortable and located inthe airport with very minimal noise actually hardly any. while it may not be a - star hotel it doesnt need to be. ive read reviews on how people have had a bad experience here but i think people want to be treated like royalty no matter were they go. if a hotel is safe quiet has the amenitites for a very nice stay then the hilton ohare is extremely nice. within wlaking distance to terminals. ( located in terminal - ). the blue line goes right into the airport terminal - and stops at union station i think. even if you are not staying here and just need to shower before you grab your next flight they will allow you to do so fopr a $-- which is nice we recommend this hotel',happy
id35908,' located on the cusp of midtown just a few blocks north of madison square park and a short walk from penn station and times square this hotel lies close to most areas of central and southern manhattan. indeed the -- street east subway station (served by line -) is just a stone throw is away from the carlton is doors. a rather understated entrance on madison avenue gives way an ostentatious marble lobby bearing all the trappings and of a four-star new york hotel trying to punch above its weight. the rooms themselves are certainly on the small side adequate clothes hanging and storage space in particular are lacking. the firm and comfortable bed adorned with crisp cotton sheets and soft feathery pillows ensures a comfortable night is sleep. many of the rooms are set back from madison avenue something which certainly reduces noise in the evenings and early mornings. bathrooms are well furnished with high quality and tasteful fixtures and fittings although the bath itself is rather shallow. added little touches such as the provision of the molten brown range of soaps and moisturisers indicate that this hotel has its sights set on the five star rating. slightly disappointingly but rather unsurprisingly there were no tea or coffee making facilities in the room. packaged tea and granulated coffee-hardly what you would expect from a top-of-the-range marriott-were solely made available through a machine located in the dinky business centre on the ground floor. the in-room minibar and dining service even by local standards were absurdly overpriced. this is certainly a good option within the midtown four-star plus bracket for a few nights although the carlton lacks the space and facilities for an extended visit.',happy
id35909,' i am the coordinator of an annual event and the affinia manhattan is my host property. my guests include ny locals out of state (many of which are corporate execs who only want to stay here since the event launched) and young international guests traveling to nyc for the first time. the general consensus is that this property is the best; staff are friendly and knowledgeable about the city the sleeping rooms are great the location is ideal and housekeeping is on point. personally i enjoy my relationship with the sales team the most and will continue to use this property for my event(s).',happy
id35910,' i stayed at this hotel for four months straight. it was an excellent hotel stay with a great staff. the owner personally attended to many of my needs and the staff was as accomodating as any ive run across. the rooms were clean and i would definitely stay again if i had to. an excellent hotel!.',happy
id35911,' the location is good but the rooms are small and on the --th floor the maids used the hallway as a staging area for their carts - as soon as you exited the elevator you were greeted by - carts which reduced an already narrow hallway to nothing. they were still making up rooms at way past -pm!',not_happy
id35912,' good hotel boutique style and undergoing renovations but forget about this - the location is just perfect! could not be more central just off union square and the shops lovely diners and pubs very close by staff were friendly and helpful. we were aware of the protest before we went and did experience being heckled by the protesters but didnt let this put us off hotel frank just chalk it down to experience. if it is luxury youre looking for then dont stay here but if it is fantastic location and excellent value hotel frank is for you!',happy
id35913,' i stayed at the embassy suites alone for a day before a conference in july ----. i was gladly surprised by this very nice hotel! everything was impecable with a lot of natural light and very comfortable (as well as very good soundproof practically noiseless!). i had a one bedroom suite in the third floor with a queen bed a spacious bathroom (with access from both sides of the suite) a kitchen area with a small fridge cofee maker microwave and a sink. there were two lcd tvs a business area with a desk and a sofa. the restaurant bar and breakfast area are by the lobby in the center of the hotel with a glass roof that lets in natural light and it is also sorrounded by plants which create a lovely atmosphere. there was also the possibility of buying snacks sanwiches and fruit as well as vending machines. it has an indoor pool and whirlpool and a gym that unfortunately i could not use as i did not have enough time but that looked lovely. it has a shuttle service tot he airport that works really well and it is walking distance from the t station of the airport. staff was very helpful and kind. something to improve: there is a --u$ fee for internet use per day. nevertheless the hotel is great and highly reccomendable.',happy
id35914,' lobby and lounge is very trendy and good however rooms look old and small. internet is extra and costs -- $ per day. hotel is very close to central park and time warner building. there is no complimentary breakfast. service is below average.',not_happy
id35915,' my boyfriend and i stayed at the econolodge times square last september for - nights. we loved the location ... it was less than a - minute walk to everything. (i.e times square tkts broadway theatres restaurant row) .. the subway is a short walk away ... the hotel is located on --th st. just north of -th ave ... times square is on -th ave.. so the location is perfect. it isnt too loud at all ... the rooms are quite small .. very tight and no room to walk around just enough for the bed a small desk and the washroom .. but it didnt matter .. cuz we werent there for the room ... its clean and upgraded so its great. the free continental breakfast was really good and really saved us some money ... which helped with the more expensive dinners and bar (blue fin in times square) we went to. we watched hairspray and beauty and the beast ... both wonderful!). shopping is great and subway pretty easy to use. i also went to nyc a few months earlier and stayed somewhere else (on --th ave.) and the room was alot bigger but further away from the action. anyway we love it there and are going again this october for - nights and we staying at the econolodge again. i will post photos on my next review. i cant wait. i love nyc!',happy
id35916,' i recently stayed at the hotel for my birthday weekend. i live in los angeles but thought it would be nice to lay by the pool by day with friends and party by the pool by night. we had a great time. every one at the front desk was very nice. the concierge was helpful in booking us a last minute dinner reservation. and the pool staff did their job in taking care of us with drinks all day long. in fact a few of my friends came late to join and they found a place for everyone to sit together. looks like the staff really has a good time which makes the guests want to have a good time. my only recommendation is try to book a room in the tower since there are very dark hallways and no ice machines on the cabana floors.',happy
id35917,' we got married in aug ---- in ny and chose to stay at the trump soho great hotel in the heart of soho treated very well by the hotel who provided some strawberrys to celebrate the occasion which was a nice touch. loved the tub overlooking manhattan and the roof top pool. staff were helpful and attentive on the down side room was a small....... wouldve also liked to have been given the option to purchase an upgrade on check in overall though great hotel',happy
id35918,' the staff was amazing and a special staff member name shrecka clark was so helpfull they made or stay super special an i thought it was just us but as i was walking out an saw people checking in the hotel everyone was welcome the same way as royalty ! an all the staff welcome you an said hello an how are you doing wow ! great experience!',happy
id35919,' this was a one night stay before a cruise. this is an excellent hotel. i only had two issues worth noting. first i chose a city view which means street side. concrete trucks rolled down the main street every fifteen minuets all night. clearly fs did not do enough sound proofing on the street side of the hotel. having stayed at several airport hotels i know that the windows can be sound proofed. i wish i had paid more and stayed in a bayside room. second like so many hotels i think the thermostat on the wall is for show. no matter how low the number the room remained the same uncomfortable temp until about - --am when it became refreshingly cool. the staff are all first class. i loved the spa and changing area. the in house restaurant (art) was excellent. the pool is heated with a nice view but i think most people will be surprised at the size based on the picture on the web site. the location is close to just about everything.',happy
id35920,' i cant remember when ive stayed in a nicer hotel. the location was wonderful. the rooms are small but very comfortable. at night your bed is turned down and they put music on from the bose clock radio. there was a good size refrigerator and icrowave. the refrigerator even had an ice maker. there are plush terry cloth robes you can use. there is even a pillow menu. you can chose from - of -- pillow types. the bathroom is very nice and clean. if you want a nice view youre going to have to sacrifice quiet. the inside suites are facing other apartment buildings but the upside is the room is quiet. there is a great lunchenette right down the street. we ate both dinner and lunch there once. all in all i think this was a great hotel. i would go back in a heartbeat.',happy
id35921,' i travelled to nyc with a girlfriend to celebrate my birthday and could not have asked for a better stay. the staff went out of their way to help to make my birthday celebration a memorable one. the rooms were clean and very comfortable - the bathroom was a little small but i would stay here again in a heartbeat because of the staff. room service was fast and efficient. roxy at the concierge desk was amazing as was chris. they certainly knew their stuff and went out of there way to make our stay an enjoyable one. i would definately recommend this hotel for the location and most of all the staff that run it!!! great job everyone!',happy
id35922,' hotel five is a newish clean modern well-priced hotel in the heart of seattle. the location is great and within walking distance of restaurants shopping pike is place market and the space needle. i was initially worried about the monorail right outside my window but i honestly never heard it. the room was small but clean with nice amenities. the front desk attendants were helpful and friendly. the gym was tiny but adequate. i did have trouble with the internet but have talked to the hotel about that. apparently they are having some growing pains with the construction. parking is $-- per day but in line with other hotels in the area and again you can really walk anywhere so i left my car in the tiny cramped garage. as a girl from texas used to big cars and large parking spots it was a challenge to maneuver in and out of that garage incentivizing me to walk as much as i could. overall a pleasant stay.',happy
id35923,' mom and i checked in on thursday -- feb -- after having obtained a fabulous deal of $-- a night via priceline. i guess we got what we paid for because we had a bad experience upon check in we felt very discriminated against due to being discount customers . it was really hard to find the lobby there are two huge buildings on the city blocks with a skyway. we couldnt figure out which building to go in or which side or what level. we realized later we were on the back side of the block and taxi is usually bring people to the entrance on the other side. anyhoo we were upset when we finally got to the front desk and snapped a bit about being lost. well the clerk was stone cold icey-like... did not engage. i felt sorry for the girl who seemed to be training with her and trying to appease us. we wanted two beds no nothing available when you do hotwire . we said we know it is not a guarantee but there are two huge buildings really? no rooms with two beds? . same answer... no personality deadpan. we ended up in a very small room with one king bed (mom snores... so that was not fun). there was a yellow stain on the toilet and black hairs on the bathroom floor. we politely requested a new room the next morning and were given star treatment moved immediately. what a difference!! it was like we were in a different hotel. we had a beautiful room two large fluffy beds two closets a walk-in leading to the bathroom. one whole wall was windows overlooking the pool and downtown... the only negative thing i could possibly say is that the tv was at a weird angle. but who is on vacation to watch tv anyway? we watched my cousin compete in the mrs. colorado pageant and had a great trip. btw the fitness center on the street level is to die for i worked out every morning and it was so pleasant. i wish i could have brought it home with me absolutely fabulous!',happy
id35924,' we stayed at the w san francisco to celebrate my friend is birthday. the staff was amazing - friendly helpful and they even had a special surprise waiting for my friend in the room when we checked in - they made her celebratory weekend extra special. the bar-club in the hotel was fantastic - we loved the scene which had a good mix of people and good music. best of all the hotel staff remembered us a hotel guests so we received a little extra special attention which was nice. best of all once we retreated to our room for the night you could never tell that there was a party going on in the hotel - it was the perfect venue to play and relax.',happy
id35925,' this hotel was converted from another hotel brand within the last -- --- months or so. however it did not feel like a westin - from the rude front desk staff to the lack of helpful doormen the service at this westin was really lacking and not up to par with other westins - i suspect this is one of those licensed properties and not under the direct control of starwood. this is reflected in the standards of service which were low. the room was ok - i was on a high floor as a starwood platinum. lcd tv in the room nice bed and individual coffee maker was nice. bathroom was small and wireless internet was always weak signal the entire time and it kept disconnecting. when you pay $-- or so you expect that the signal is strong and that it doesnt keep dropping you. i had to ask for the toiletries to be replaced since the maid didnt replenish shampoo or shower gel. room service menu is limited and expensive - plenty of nearby restaurants thankfully. location of the hotel is great as long as you dont expect the staff to go out of its way to help you. have already changed my future reservations for san francisco to stay elsewhere.',not_happy
id35926,' my husband and i stayed at the astor on the park for a two night weekend getaway. we booked online through nychotels.com and got an excellent rate for the central park area. the hotel is located at the north-west corner of central park at ---th st on central park west. it is a quick - minute walk to the subway stops at ---rd st or ---th st. we really liked the location as it is outside of the hustle bustle of the southern end of central park. we had a room that faced central park. the room itself is tiny but clean. there was one double bed and an armoire that had a closet and a television set. some of the channels didnt come in very well on the tv but we werent there to spend time in the room. the bathroom was a good size and had all the amenities we required. the staff were friendly and courteous and were always there to open the door and greet us with a smile. it was also a bonus that with a -pm check-in and a --pm check-out that we were able to store our luggage on arrival and departure and enjoy the city without being burdened by our bags. if we return to nyc again we would probably consider staying at the astor on the park again.',not_happy
id35927,' extremely friendly check-in. although the twin room wasnt that spacious the view was marvelous and comfort great. very friendly staff great restaurant and breakfast. excellent location. loved it!',happy
id35928,' we are retired and traveling the us by car. we picked this motel from a coupon in the motel coupon book at the interstate rest area. this is an excellent little motel that does the job right. room was clean plenty of outlets for our electronic gadgets desk iron micro frig hair dryer toiletries coffee excellent lightning and many channels to select on the tv. breakfast was excellent. the total coupon rate with tax included was $-- and this included a free - topping -- inch pizza delivered right to the room by the front desk. not a knock off frozon pizza but a real one from the italion restaurant next door. an amazing motel offering exceptional value. dont pass this one by. conveniently located on the interstate near the airport.',happy
id35929,' my husband and i booked a room at the moore hotel based on all of the glowing reviews and the amazing price (we paid $--.-- for one night in downtown seattle). although the price was great the room was less than great. nothing was technically wrong but everything was very very old and smelled very strongly of cleaning supplies even after i opened the windows for several hours. and i am usually not bothered by downtown noise but the windows must have been incredibly thin because i woke up multiple times due to sirens and other noises even though we were all the way up on the -th floor. on the other hand...like i said above the price is hard to beat for downtown seattle and the location itself is great! we were within walking distance of great restaurants nightlife pike is market and the waterfront! so...if you are looking for a nice and relaxing place to stay the moore may not be it; but...if you are looking for a cheap (and clean) place with a great location the moore is for you. one more thing...parking. the moore does not have a parking lot or garage so you have one of three options: (-) park on the street after ---ish at night for free so long as you wake up and pay the meter at -am the next morning (-) get to the hotel before ---ish (call and see what time) and park in a garage across the street for $-- for a day a think or (-) park in one of the many lots around the hotel but pay a lot of money. we ended up parking the car on the street because we got to the hotel too late to park in the cheap garage; then in the morning (-am) we moved the car into one of the lots around the hotel for early bird parking ($-- for all day).',not_happy
id35930,' this hotel got it right. wonderful historic building interesting and tasteful decor comfy beds lots of extra little touches to meet your every need (like q-tips and cotton balls in the bathroom) plush robes great location-it is exactly what i hope to find in a boutique hotel.',happy
id35931,' i attended a convention at the fw convention center and very much enjoyed my stay at the ashton. i traveled with my wife we both loved this hotel. staff was great valet parking was nice and not that expensive. the garden tube was awesome! the room was very comfortable and quiet. will stay again... the only thing i was not satisfied with was the wireless internet. the signal wasnt very strong.',happy
id35932,' we got a great deal on the room- --- incl. tax on bookit.com- and all of the little extras were wonderful! the aquarium was beautiful and the rooms though very cozy had fun touches with a remote for the curtains ipod dock w surround sound a tv in the bathroom and a great shower. the location is perfect especially if you dont like being trapped in midtown- youre a short walk away from everything. i could see a longer stay being uncomfortable with the room size and the tv was spotty- a lot of channels didnt come in. i dont know if its worth the $----night they ask but if you find a deal it is a great getaway!',happy
id35933,' this was the first hotel where all of us had ---% satisfaction. no complaints...even the teenagers were . the room was amazingly clean. the pillows were indescribable. they were so comfortable. the room even had a coach with a pull out bed. we were just so pleased with the cleanliness of the room. the breakfast was the usual. but it looked fresh. overall we were very pleased. would recommend to anyone!',happy
id35934,' arrived to this hotel for a sunday check in we got there early but our room was ready and we were allowed to check in early. the staff is absolutely wonderful they explained all of the amenities and i was surprised that they do not charge for drinks or snacks at all and you can get anything --hrs a day. the only thing they do charge for is fiji water and it is cheaper here then at ----. they come around in the morning and give courtesy weather updates offer great turn down service in the evening i could really write a book about how great this place is -- and cheap! this is truly a five star place at a --- star price. you are only - short blocks from hollywood blvd (walk of fame kodak theater etc). on a tuesday night we didnt have much to do so we asked the front desk about places we could go within walking distance they gave us a map and labeled all of the places they recommend we check out. i couldnt believe how great this place is all their rooms have a nice balcony to sit out on we had a full kitchen dining area flat screen tv is just absolutely magnificent. i would love to continue writing more but i dont have anymore time if your coming to la you need to stay here and be pampered. when i come back to la this is where i will be staying thanks magic castle hotel and see you soon!',happy
id35935,' great location nice rooms would stay here again. i liked the tv in the mirror in the bathroom.',happy
id35936,' our experience at the omni southpark was a very pleasant one. the staff was very friendly. we made last minute arrangements and arrived after --:-- pm when we arrived we had already been checked in and the keys were waiting for us. the room was very clean (this is coming from a clean freak) and a nice size. the bed was a little soft but comfy none the less. there were more than enough towels the room was well kept and if desired the mini bar was stocked with a good variety of things. there was turn down service and chocolates. the pool was very nice and there were plenty of chairs and towels available. overall we would definately stay at a omni hotel again and would recommend it to others. we normally stay at - star hotels or less but this - star really stepped it up a notch. this was class with affordablility.',happy
id35937,' we enjoyed our stay at the jurys last weekend. the rooms are small but very nice. the bed is super-comfy. we were traveling with our one year old daughter something i would not really recommend since the rooms are so small and the common areas less than kid-friendly. while the decor of the hotel is very nice in my opinion the random details that i assume are meant to be hip look out of place and just weird. for example the glittery stuff on the back wall of the elevator -- what is up with that? also the stairs from the bar to the front desk area that change color every few minutes are just ugly. i guess these are a continuation of the happening bar downstairs that adjoin them. we very much enjoyed the food we had from the hotel -- a delicious room service breakfast and a lunch in the bar was tasty too. i did find it odd that the bar was the only place for lunch though. being the trendy place that it is it wasnt really a cozy place for lunch on a wet saturday particularly with a kid in tow. also i searched high and low for a cup of tea on sat. afternoon (it is an irish hotel after all!) and was told the bar again was the only option. the staff was very friendly. we received a great breakfast recommendation -- charlie is a mom and pop greasy spoon diner with very good food in the south end about a -- minute walk away. highly recommended!',happy
id35938,' i had a -- hour lay over in houston on my way home. i did not want to spend it on the airport floor so went looking for the most affordable hotel within a few mile radius of the airport. my criteria were simple: warm shower clean room comfortable bed low cost. this hotel was all of the above. i paid less than $--. the bed was very comfortable the shower was warm and the room was clean. it even had hbo and free wifi. the staff were pleasant and there was bagels and cereal before the free shuttle to the airport the following morning. there is neither a restaurant nor bar in the hotel and nothing nearby but the gas station-truck stop next door. it is in an industrial area about - miles from the airport. the gas station had fresh fruit pizza and i think chicken. not fine dining but i also did not starve. i would recommend grabbing a bite at the airport and then heading over there to shower-sleep. if stuck in houston i would happily stay there again.',not_happy
id35939,' no dont tell your friends or even yourself to stay here unless you need a place that is central to where you need to be in new york close to the apple store on --th close to a great cuban live band restaurant and a fun outstanding irish restaurant where ive been known to play guitar and keyboards. plus youll get to meet jay have a great breakfast and a comfortable bed. alrightythen take care.',happy
id35940,' unlike most of the guests staying in this hotel i was on staying here on a business trip. i stayed here for around two weeks. table and chair were definitely not comfortable enough to work understandably as this place is meant for family vacationers. however service and staff were good in general. breakfast was also reasonably good though it becomes quite crowded in the cafeteria. this hotel is located in beautiful neighborhood. room rates were not cheap though.',happy
id35941,' we have stayed there for - days in december. the hotel is perfectly located in downtown boston. the hotel is close to the subway station. the front desk could see at check inn that we had stayed before. so we had a warm welcome. we got a room on the top floor. the bed was excellent. free internet. also a perfect concierge service which can arrange almost everything for you. the staff is utmost friendly. the have also a nice cocktail bar. it feel really like you are staying in a high end hotel.',happy
id35942,' my family of - stayed for - nights (we were in town for family reunion) i had read the reviews of this hotel and looked at the pics. i feel the reviews and pictures were accurate... the hotel was very clean rooms good size and modern feel. bed very comfortable and pool a great place to spend the afternoon enjoying some family time! the staff was friendly and breakfast was good enough for what youd expect for a hotel breakfast. we were very satisfied and would highly recommend this hotel to friends and family!',happy
id35943,' i travel extensively and can say i my expectations are among the highest; that stated i have never been disappointed with anything at the setai. the staff is the most accommodating five star treatment from the moment i arrive to the time of my departure. the hotel is gorgeous rooms will blow you away. so much space for a nyc hotel. they do not nickle and dime you everything in my mini-bar was included in the price of my room they pressed clothes for no additional cost and had a driver available to take me to my meetings. impeccable accommodations and even more the service is of the highest standards. i can not write enough good things about this hotel. will be my hotel of choice in the city.',happy
id35944,' stayed here just before christmas ----. checked in really late had a king size bed room. have to make your own ice in the fridge but it is always nice to have a kitchen. went to eat at the best mexican restaurant kinda like disneyland with great decorations and open all night! the restaurant is downtown and youve gotta go! near the alamo very quiet off the freeway.',happy
id35945,' this hotel is in a terrific location. our room was a really good size - i had been worried and expecting smaller having read some of the reviews. it was also very clean and there was enough storage space - a cupboard with hanging space and a couple of drawers. the bathroom was good but the shower was not very powerful. breakfast was included in our cost and it was ok but i wouldnt bother paying for it as there are so many places nearby for food. there were a couple of niggles which is why i didnt rate it as excellent. they should have free wifi - it is only $-- for -- hours but it is a matter of principle and i expect this facility from a hotel. also - the lighting in the room is very dim. nice modern light fittings but they dont give off much light. the air con was irritatingly noisy. when we checked out we were charged - different taxes which we werent expecting. on questioning this we were told this is standard in new york but i wasnt charged this on my visit last year. there is building work happening over the road but we didnt notice excessive noise or problems from this. overall i would recommend this hotel and i will definitely consider it for my next trip.',happy
id35946,' visited this hotel on a girls weekend in boston. friendly staff clean hotel great location and a very helpful concierge. the only downside would be the wifi - $--.-- for ---hrs and it is beyond slow (to the point where it wasnt even working at times) - however the hotel was nice enough to reverse the charge on my credit card. would recommend this hotel.',happy
id35947,' this was my first trip to san francisco. loved the city and loved this hotel. yes the tenderloin is a crap neighbourhood but i have been in worse. the phoenix is a little oasis literally with the pool and pagoda is etc and i found it to be an excellent recommendation from a friend. the staff were very friendly and knowledgeable about the area and places to hang out. the room was funky and fairly stylishly decorated. place had a nice atmosphere. had a quick meal and a drink in the bar (bambudha lounge?) which was excellent. all in all when i go back to sf i will be staying here again!!',happy
id35948,' my wife and i have just returned from a four day break in ny. i had read most reviews on this page and was nervous about our impending stay. there really was no need. we were given a comfortable room with a lovely view overlooking a park next to the natural history museum. the bed was big and very comfortable indeed. it lacked tea - coffee facilities but with so many places so close we were not bothered. excellent location central park on doorstep. breakfast at zabars was great as too was breakfast at eutopia. subway at top of street we found easy to get around and felt totally safe wherever we went and we went everywhere! anyway everyone has different expectations and views but we found this hotel a good place to stay with good staff (ok they werent the sickly have a nice day brigade ) but they were efficient. they organised a car for our return to jfk which was a great cadillac. it is in a really safe neighbourhood. it suited us fine and yes i would recommend it.',happy
id35949,' arrived and just thought i would ask any chance of a quiet room. was not disappointed and given an upgrade how good was that. ideally situated for pier -- and fishermans wharf. all the staff were very friendly and helpful especially if your out and about. the ladies that do in the morning always left our room clean and even changed the bed when we didnt ask. would not hesitate to recommend.',happy
id35950,' just checked out of -- thomson today and am sorry to say that despite my great expectations (largely based on the great location) leading in this turned out to be my worst hotel exeperience in the usa to date. we are large multinational medical company with a professional booking team that always book well ahead confirm a week out and on the arrival day too. despite this the hotel had booked our room out prior to our arrival (we suspect at a higher rate - such bad karma) but instead of apologies-explanations attempted to pile on attitude and convey that we should feel lucky we could book another inferior room - you guessed it - at a higher rate. we politely debated this and thankfully the manager interceded to open a room at the booked rate. the small room and low pressure shower did not improve the mood. a self centred attitude at the expense of guest experience predominated for the remainder of the stay - case in point a guy on the door chatting with his friend oblivious to a woman sruggling in from the rain who we lept up to assist... great location - but some terrible (not all - bell boy joe attempted to compensate with cheerful mood and smiles) staff - especially surprising post gfc when most are re discovering service core values. our team visit-stay monthly in nyc (and la) but will never stay at a thompson again.',not_happy
id35951,' great experiece with a big room (upgraded by hilton without asking). room was big but maybe not use for long because we were missing some basic stuff that delivered inmediately just by asking it to front desk. it is a very big hotel with good service but very impersonal... we were there - days with kids and everything went well. this is a business hotel not thought for families with amenities but thanks to the central location it is a goot option... for me even better than in the wharf.',happy
id35952,' this used to be one of my favorite - star midtown new york hotels thanks to its location its old world charm and its outstanding service. alas no more. of course the location - at lexington and east --th street - is still outstanding and the staff have remained friendly if not always competent. however the owners seem to be skimping on upkeep and maintenance (is it perhaps because of the severe economic crisis in ireland?) which has made my current stay much less pleasant than it should have been. the first night there was no heating in the room whatsoever and thereafter the heating - cooling unit is fan had only one speed namely strong no matter what the setting. worst of all was the toilet is flushing mechanism which during -- or more seconds made enough noise to wake everybody in the rooms along the hallway. unfortunately my requests for remedy brought a friendly promise of redress but no action whatsoever. this leaves me no choice but to warn fellow travellers by stating that the hotel is no longer worth its the room prices.',not_happy
id35953,' i am a frequest business traveller and have accrued many points as a hilton rewards member. i used some of those points to book a room here for - days. i was very impressed with the attitude and helpfulness of the staff on the front door and desk. they were fast and friendly. our bellman gave us information about the local area while he brought our bags to the room. then he helped to find my cell phone that was lost inside the rental car. the pool and exercise area is clean and bright with new equpment. there is only one restaurant but with the prudential center next door and the selection of restaurants in the area that was not a difficulty.',happy
id35954,' we have stayed at this hotel for a few years and we have always had great service many of the staff have been here since we started coming. we have family in california and like to stay at the bay view at the end of our holiday before we fly back to the uk. our grandchildren like to stay here the pool is perfect for them.its such a family friendly place.',happy
id35955,' it is not going to set your holiday a-light but the manhattan is clean the staff are good (mostly) and it is in a great location. only two things annoyed me: - finding the cleaners gloves left behind in my room. -. one staff member ignored the do not disturb and kept knocking on door...id had a long trip and needed the rest...her excuse: well it is past -- oclock ...what am i -?!?!? ill sleep whenever the hell i want!!! so youll need to be vigilant if you want an incident free stay. no minibar odd??? but the room i got was spacious. it was a good place and better than many of the squalid tiny boxes you often get in nyc for the same price.',happy
id35956,' traveled with my girlfriend. checked in with a nice girl all smiles. she insisted that you need a car for la we didnt i think they were trying to get us to rent a car. checked in went to the room it is was the wrong room i had booked a king room with a view i got a two single beds with no view but it was ok called down they sorted everything for us. the room was fine nothing special clean and comfortable its all i wanted. in the morning went to the restaurant for breakfast there was a buffet all the food was cold and it cost -- dollars we complained about it being cold and they knocked off - dollars but we never went back there for breakfast or dinner for that matter. the best thing about the hotel is the location subway right across the road easy to get to universal and we managed to get to - flags aswell all with public transport. - nights - people --- euro',not_happy
id35957,' i have been staying here for years it is a very nice hotel. sometimes you get to see some really oddball people having a convention-meeting there which just adds to the people-watching fun. nice pool outdoors great bar good food in the restaurant. room service is exceptionally fast. rooms are nice and large comfortable not noisy as some airport hotels are. staff is one of the best the front desk folks always make me feel welcome. some of the rooms have outdoor access in other words you take the elevator up but go outside to get into your room. if this aspect bothers you request an interior access room. i am a starpoints gold member so i usually always get the club member floor rooms. just a thought for those of you who may not like outdoor access. plenty of soap shampoo etc. and if you run out just ask and they will bring you just about anything you need. i stay here anytime i am in la for business as the budget rental car is right across the street. i can return my car and not have to pay for hotel parking then take the free shuttle the hotel provides to the airport next morning. saves me money on the rental as well as parking. there is a burger king right across the street if you have a fast food craving. i prefer their restaurant the food there is worth every penny.',happy
id35958,' rooms are small but clean and continental breakfast is included in rate. easy access to local tours and within walking distance to empire state building and about a -- mins walk to times square and -- min. walk to central park. taxi ride from la guardia to hotel about -- mins and $--.-- usd. to pier to embark ship about -- mins and $--.-- usd.',not_happy
id35959,' stayed one night here and enjoyed it very much. right on the water and a short walk from the historical sites and amenities in olde town. had the catch of the day in their restaurant and was really impressed.',happy
id35960,' it is is hotel circle so it is centrally located. bus-trolly route is within walking distance. the bathroom door did not close all the way but i went with my significat other so it was not a big deal. pool-hot tub is nice. nothing fancy but i recommend it to anyone who is traveling to san diego and is on a budget. it is in a great location and is fairly priced.',happy
id35961,' this was our -nd visit to nyc with - teens in tow and we stayed again at the doubletree. it is in the heart of times square and a quick walk or subway ride from all manhattan has to offer. the rooms are spacious and the suite style is perfect for families. we could go to bed close the door and the boys could watch tv in the sitting area while we slept . the bathroom has doors from both the sitting area and bedroom so they didnt disturb us when they were going to bed. the small fridge and microwave were very handy to have as well. we were on --th floor and never heard a sound. we had - breakfasts complimentary each day due to or hilton status. this was in the ginger is restaurant. there was a selection of fresh fruit juices danish-muffins-toast-bagels plus scrambled eggs bacon sausage and hash browns in a buffet style. there was also a cooked to order station where omelets waffles pancakes eggs and french toast could be ordered. the food was very good. we would not have done this though if it had not been complimentary as it was about $---person with tax. it was a very nice benefit to say the least. the hotel was clean and well run. the staff was nice and we had no issues.',happy
id35962,' went here for a - night trip in nyc with our - children. the service was very professional the rooms were clean at our arrival and the nights were calm. they allowed the five of us to stay in the same room. the area is quiet and it was good to come back here at the end of the day. we even had an ice cream from the close-by ben & jerry is in the middle of broadway at midnight.',happy
id35963,' as a european i reserve excellent grade for events that go beyond expectations or limits. therefore i rate only very good . a american would call experience as an excellent. hotel is located -- miles from houston international (iah) airport so i guess you have business at this westchase area if you are considering this hotel. neighborhood is industrial-office like the closest blocks (- directions) or highway (-). this of course made morning running not so fun as i prefer outside real life neighborhood learning to inside running machine. rooms like hotel are new even though there is not anymore this new car smell but nothing is worn out. cleaning is good though slow. one day i visited room at -pm to change for dinner and it had not been cleaned (was later w-o rqst). check-in is from -pm onwards. beds were good with options for pillows (soft-hard). in bathroom there were amenities like shampoo & conditioner. im not sure if one bottle should have been moisturizer now i had one shampoo and two conditioner bottles. toilet paper location is design flaw as it is extremely far from the seat. hotel premises included sporting news grill which also was breakfast room. breakfast was not a gourmet experience but very good value for money. there are option between buffet and menu. buffet has some bacon eggs potato wedges sausages and oatmeal as warm component. fresh fruits (salad) was nice touch. packed danish was a disappointing orange juice was excellent. breakfast buffet takes you long. atmosphere and service were both very good. at evening bar-grill was quite empty probably same lot cheddar is takes some clientale. wifi was strong at entire hotel area which is an unexceptional experience giving a strong + for the hotel. hotel also has a pool and a gym which neither i tested. parking is free. service from employees were excellent real dedicated team there. as a summary i can really recommend this hotel for houston area. car is essential gps is highly recommendable.',happy
id35964,' very convenient if you are attending a conference.. about - blocks or so away from the convention center. hotel room has mini refrigerator and nice view. nice restaurants nearby. overall quite nice one thing to mention is that the concierge was worthless.',happy
id35965,' the grand hyatt was a great choice for a hotel stay in dc. it is location and the price deal i got were the real hooks. it is conveniently located to all the good restaurants and just -----min walks to the the museums shops and other attractions. chinatown is down the block. the staff was very helpful in suggesting places to eat. (the restuarants inside the hotel were pricey so it is good to eat at the many places around the hotel) the concierge suggested this great waffle spot for breakfast just down the street. we went there twice- it is a small place but great food. everything was clean and the hotel really makes sure they honor your requests when you check in. we had a street view which was nice although the window was drafty so it felt cold at times. the beds are soft and comfortable and the double bed room we had was very spacious. i did see on other reviews that you can hear doors slam and hear loud voices and we found this to be true the first night. the doors do slam shut so you can hear them constantly. i thought maybe it is just that people today lack thoughtfulness in closing a door quietly but a couple times i stepped out the room and before i could turn the door had slam shut. we could also hear the loud party down the hall the first night. other than that the hotel is a great place to stay. self parking is the way to go if you dont mind no in-out privileges. the metro is right there but really walking is much easier and you see more of the neighborhood. walking around we found a great place called asian spice. the food was so good if you are a fan of asian dishes - thai vietnamese and the like. the staff there is friendly and go above and beyond. plus the food was delicious! would stay at the grand hyatt again next time im in dc.',happy
id35966,' the grounds are very nice beautiful landscaping. however the rooms are in big need of a re-model. the beds are to hard and furniture is old. the main pool is heated....nice for little ones. however there is a ridiculous $--.-- nightly parking fee aside from your room reservation. would only come back if they remodel rooms...grounds are nice and its a location close to everything.',not_happy
id35967,' i came to this hotel on january --th due to a water problem in my home and they made me feel like i was at home. they were very understanding and i was so pleased with the front desk staff they were so warming and always smiling. my kids loved this hotel as well as my husband and i did and i reccommend this hotel for anyone reading right now..disregard every other review and just listen to me.. great hotel!!!!!',happy
id35968,' i stayed in the omni for - nights last month with my wife and grown-up daughter. this was the start of a californian holiday and what a start. the staff were very helpful and the hotel is deserving of the high rating on this site. the room was excellent and we enjoyed the extra service associated with the group loyalty scheme. the big detractor mentioned in various reviews on ta is the $-- (per night) charge for car parking. by any measure this is exorbitant and to me was a slight blot on our stay. i had planned to park nearby (at less than half the price) but in the event found the convenience not to mention the hill the persuasion one needed. this hotel will not suit everyone on holiday though given its down town location but we knew about that prior to booking.',happy
id35969,' stayed at la quinta austin north with my family (and yorkie). dont expect pampering but clean efficient and good price. the hotel is very pet friendly without requiring a deposit. continental breakfast is adaquate but arrive early. convenient location to round rock and highways --- i--- and austin in general. you can be at the state capitol in approximately -- minutes with traffic cooperating. i would probably stay there again in im in the area.',not_happy
id35970,' this is the -nd worst hotel i have stayed in. the photos on the website make the hotel rooms look nice but the room we were in was dark and drab. they only had two lamps with low wattage bulbs in them. the furniture was nice and so were the bed linens but we laughed when our little girl asked what is that on the table. she was pointing at the old tube style tv. she has only seen a flat screen. the carpet looked a little dirty and stained so did the paint on the walls. the bathroom is in need of a renovation bad. under the sink was dirty and a wall cover was open. there is only wi-fi in the lobby area and not in the rooms. the restaruant needs new furniture it looked dated. the food was ok but did not like being charged $-.-- for coffee and it is not starbucks quality. it is hard to get to the hotel and i am glad i had gps. the only nice thing about the hotel was the staff.',not_happy
id35971,' i travel to nyc several times a year for business and started staying at -- park due to it is proximity to our offices but i continue to stay there because it is a quiet comfortable friendly hotel in a great central location. the rooms are bright and comfortable with unique kitschy design (example: the leopard print robes in the rooms). the location is terrific in a beautiful part of town close to bryant park ny public library and grand central station and only about a -- minute walk from times square. the staff is fantastic very friendly and helpful with everything you might need. particularly enjoyable is the complimentary wine in the lobby from ---pm everyday. the lobby is small but very comfortable and a wonderful spot to enjoy a glass of wine before heading out for the evening is activities. there is also a full bar with pool table off the lobby again a fairly small space but comfortable and welcoming. i havent eaten at the hotel so i cant comment on the menu or quality of food. the complimentary ny times and coffee in the morning are also well appreciated. the hotel is pet-friendly with a welcoming bowl of snacks in the lobby. this may turn some people off but there was no pet evidence left behind in any of the rooms ive stayed in. as a dog owner i enjoy seeing dogs at the hotel while traveling. wifi is free if you join the kimpton frequent travelers club which is a simple free online application. im planning a weekend visit with my wife this fall and will definitely stay at -- park.',happy
id35972,' the hotel is close to the public transports (bart) and at a walking distance from the center. although the neighborhood is not the best i never felt unsafe while walking around. inside the hotel is clean the rooms are big enough the (wireless) internet is included and there are even a couple of nice complimentary services like a couple of computers and a laser printer. the staff is great friendly and always ready to help and advise. i will definitely stay in cova hotel again in my next visit to san francisco.',happy
id35973,' two of us stayed for - nights at the end of march in a room --- with a single and double bed and couldnt have been more pleased. i wanted to stay in a neighborhood setting and not spend much money because we would hardly ever be in our room. we shared a bathroom right across the hall which worked perfectly - we never saw anyone else use it it was spotless and there was a sink hairdryer and two mirrors in our room. the lobby was quaint and i loved all the dark wood trim throughout. we laughed about the fact that the only noise we heard in our room came from birds in the morning - no traffic noise. the room looked better than what we saw on the website. wed stay there again for sure.',happy
id35974,' my fiance and i needed a break from the everyday grind so we decided to stay in a hotel instead of with his family (who live in fort worth) when we visited the metroplex. we booked a room at the aloft and loved it from the moment we walked into the lobby. the bar area had several people enjoying cocktails and playing pool. our room was fabulous! it was decorated like a loft with exposed concrete and piping. the bed was very comfortable. unfortunately there wasnt much of a view from the room though. it was walking distance to pegasus plaza which features some great restaurants and bars. we are looking forward to our next staycation at the aloft hotel.',happy
id35975,' i stayed in the manhattan club with - other girls while on a long weekend shopping in new york in december. i was very impressed with the apartment and with the location and would not hesitate to recommend it. we had a one bedroom apartment - with - bathrooms which was an unexpected bonus. the sofa bed was not great but most sofa beds are pretty poor - we were so tired after long days shopping we slept well anyway. ive seen a lot of complaints about the slow elevators. we used the service elevators near the reception desk during our stay - there was a sign beside the desk advising guests that there were additional elevators. it meant that sometimes we were sharing the elevator with the laundry or squeezing in with all the housekeeping staff – but nobody minded. we never saw any other guests using them – but you should! it saved lots of time. there is great diner nearby - we had dinner there and were very impressed by the food and service - brooklyn diner --- west --th street (between broadway and -th ave.) we go to new york every year shopping and will definitely be staying in the manhattan club again.',happy
id35976,' when my husband and i checked in for our one-night stay we noticed that our room was a little warm and realized that the air conditioner wasnt working. we called the front desk who sent someone up immediately to investigate. they werent able to fix it so the manager on duty offered to move us to another room. i wasnt thrilled at the prospect of moving but the manager substantially upgraded us to an amazing suite with an awesome view. all the hotel staff we interacted with were friendly and helpful. we had a delicious dinner at the blu restaurant and were impressed with the great food and atmosphere (our waiter wasnt very good but the food was wonderful). the rooftop bar is also great and there was live music the night of our stay. it was a wonderful experience and we would definitely go back.',happy
id35977,' with an excellent location and opportunities to make your stay memorable everyday the hotel fails in all with the exception of housekeeping service. despite booking months in advance we were given a parking lot view with no alternatives offered. dining at red marlin was standard with definite overpricing. room was acceptably clean but signs of deterioration such as chipped furniture and dirt were unmistakable. overall verdict: stay here if you must.',not_happy
id35978,' i was really impressed with how hard the staff worked to fix a screw-up with my reservation. they accidentally gave away my first night reservation and were completely booked but worked hard get a small room ready with cots for my family of five. they then picked up my tab at their bar and gave me the first night free as compensation. full points for service. their two bedroom suites with private shard bathroom made the whole family . the very reasonable price made me and their location could not be better. full points for value. the place is a redecorated old-school hotel. cool decor relaxed atmosphere comfortable clean rooms great morning coffee and service at moores coffee just off the lobby. walk out to an active downtown street. full points for character. if you need expensive five star amenities chocolate on your pillow suit and tie at the front desk bell hops valet parking overpriced charges for extras sterile surroundings then the moore hotel is not for you. my whole family loved the place.',happy
id35979,' the hotel lobby is very pleasant and with modern decor. the rooms are spacious and with modern furniture. the bathroom is very nice. there is street parking in front of the hotel and nearby. it is located near beverly hills. recommended!',happy
id35980,' i stayed here for two nights and was very satisfied on the whole. the view wasnt great but the room was clean air conditioned and nicely furnished with a huge fantastically comfortable bed that was so high it was all i could do to climb into it! i would have loved the flat screen tv but mine was faulty and only picked up a few of the many channels that should have been available. i phoned the main desk and assistance was given but the problem was not resolved - (disappointed not to have been offered a refund of some of my money). also a problem with a blocked toilet - quickly resolved. liked the coffee maker and complimentary daily newspaper also availability of ironing board and nearby ice machine. the hotel staff were very welcoming and pleasant and i had a two great undisturbed nights sleep. didnt try the food at the hotel but the bar area looked nice. a number of decent places to eat very close by.',happy
id35981,' the wit is a gorgeous hotel in a wonderful location. the decor is fabulous the room was immaculate and spacious the food in the gastropub was superb the fitness facility better than most great view direct to public transport wonderful service. but (this sounds so petty) the water pressure in the shower was the worst i have ever had in a hotel. in fact ive bathed at camp grounds that had better water pressure. it was so low that i couldnt rinse the shampoo out of my hair....and i was cold standing inside the shower because there wasnt enough water to warm me. this was so unexpected because everything else was so great. the other little issue is their fridge and minibar. it is on a sensor. so when i opened the fridge and placed a bottle of water inside to keep cold i was charged $--. why? because everything my water bottle touched was charged to my room--even though i didnt eat or drink a thing. when i returned to the room my water bottle was removed from the fridge and left sitting on the coffee table. the front desk removed the charge when i called. so i guess you cant use the fridge at all. glad im not diabetic and need to keep my insulin cold! too bad. if it wasnt for the water issue i would stay again in a heart beat. they really should do something about that!',happy
id35982,' terrific location - - blocks from fisherman is wharf. we stayed - nights. buffet breakfast included eggs sausage bananas bagels toast delicious cinnamon rolls coffee tea juice some other stuff. there is lots of hotels in this class and price range - what makes the difference (for us) is the staff. the staff at this hotel is super-friendly and anxious to help. my son sprained his ankle and one of the front desk personnel found him a cold chemical-compress. ady at the front desk was awesome. free internet!',happy
id35983,' we stayed -- nights at club quarters downtown. when i first booked i was a little apprehensive about being in a location that i thought was so far from the action but how wrong i was. the william- wall street location is great. there are excellent restaurants and coffee shops nearby and the subway access is easy. the hotel is clean quiet and well situated. the hotel is right next to the - and - subway line. being in the financial district there is security staff around -- hours a day and we always felt safe. the hotel reception staff are highly professional and they went out of their way to assist us. i would certainly stay at this hotel again. i think that it was better than staying midtown or in the lower west or east sides because the downtown location is much less touristy.',happy
id35984,' beware! someone on this hotel staff absconded with a lovely shawl left in the room by my daughter. the staff was completely unresponsive and unaccountable to my demands for its return. they took no action whatsoever other than giving us lip service because they know they can get away with whatever they want. while one staffer said they had no lost and found another said the lost and found was empty while yet another claimed that the shawl was not among the items there. after contacting the corporate office who initially appeared concerned they later advised by email (too cowardly to call) that this particular site is franchised - ergo nothing they can do and then went on to suggest that i go back to where i started. do not stay here if you value your belongings - this place is staffed with liars and thieves and completely absent of oversight. just disgusted',not_happy
id35985,' hotel diva is a great boutique hotel with an excellent location. the hotel staff are knowledgeable helpful and very friendly. the rooms are tastefully decorated (trendy) clean comfortable very comfortable to be exact and come with a room safe toiletries iron and ironing board etc. albeit on the small side their standard rooms are still great with enough space to suit their very reasonable rates. i stayed there on two different occasions once in a standard room and once in a superior room which was of decent size. i love this little gem and will stay there again and again.',happy
id35986,' after a few bad choice hotels in the downtown chicago area - i finally found one i would return to! i stayed here on business aug -- for a cubs game. we booked - rooms - - for myself - - for a co worker - - for a customer. everyone was very pleased. it was super convenient to everything. even the subway was right downstairs (which normally we take a cab to wriglyville - however it was -pm on a tuesday and we knew it would take extra long in traffic - highly reccommended!) the restaurant-bar downstairs is very nice - everyone was very friendly. however it does close fairly early. breakfast was included for our hhonors and served at the same restaurant - a lot to choose from! the rooms were big clean and modernly decorated. a++++ will be back!',happy
id35987,' clean rooms and the staff was very very nice. i really appreciated the free internet access. if youre looking to a place to rest your head at a low price this is an okay place to stay for a --* hotel. personally though i had a chance to stay at a --* hotel for an extra --.-- and i should have done that. the room we stayed in was small and i felt a bit cramped with two people in there. this hotel is perfect for a solo traveller who wants to save a bit of money.',not_happy
id35988,' the w is a cool chain. city center fits the w bill but a few things go awry. the remodel kept the old shower-bathtub configuration. this is not the easiest tub-shower to get in and out of. the new (er) w is have chic showers- these arent. the rooms are small and there isnt enough light. it is just dark. a compact property that would be ok for a single traveler. the staff was excellent- well trained and very ready to serve. this w just isnt worth the extra $$ however.',not_happy
id35989,' stayed here for a recent business trip. all the hotel staff are really friendly helpful and accomodating. very well trained. everyone greets you with a hello. i was waiting for an elevator and the cleaning person stopped vaccuuming until i got on the elevator. needed to switch rooms to accomodate need for meeting space and staff was very helpful friendly and accomodating. just very impressed by their friendliness and customer service attitude. rooms were great internet was fast (free for me as i am hhonors gold otherwise there is a charge). bar staff was also friendly. hotel is short walk away from chinatown. rooms were a bit pricey but i also booked at last minute',happy
id35990,' in september we stayed at this hotel which we had randomly chosen from the website hotel-n-parking . what a fine choice that was! the accommodations were excellent and the shuttle service to and from the port was very good; the trip to got us there in plenty of time and dropped us essentially at the door. the van was waiting for us upon our return. we will be taking other cruises from baltimore is port and you can bet--this is where we will stay!',happy
id35991,' my wife and i stayed at this hotel for two nights and everything was great. steve the clerk was very friendly and helpful. the quality of the room was very nice as the property had been recently renovated. our room (a single king) was spacious and clean it had a refrigerator and microwave and a -- lcd tv. the room was well lighted and smelled clean. my wife is very picky as we are also in the hospitality business so for it to pass her inspection was very unusual. the location is a little hard to find as it is located behind some other properties but in relationship to the freeway it was easy to access. the area has many restaurants within a short distance. the breakfast was decent with scrambled eggs bacon or sausage (alternating daily) along with the typical items that the chains offer. i feel comfortable recommending this property for business or pleasure.',happy
id35992,' nice room free internet in the lobby connected to the malls. all in all---very nice stay.',happy
id35993,' hotel needs a refresh but their service is great. you cant heat the location. small room as usual with aloft. parking and finding the hotel are a pain. food area is good. try the asian chicken salad.',happy
id35994,' rooms are too small. i was sharing with my brother (--) and my parents in a room we were told would be big enough for us all but it was not. beds are small. air conditioning is so loud tied in with the hustle and bustle of manhattan at night ( which is only to be expected) this did not make a good nights sleep. on arrival we were told we were being upgraded to a deluxe room (a lie if you ask me) so i can hardly imagine what the standard rooms are like. generally the place is outdated and has a musky feel except for the beautiful hotel lobby. the most frustrating thing over all has to be the wi-fi. yes there is wifi in every room but at a ridiculous price. it was $-- for -- hours for one device. however the location is excellent especially the proximity to grand central and we saw sacha baron cohen there filming his new film so it wasnt all bad.',happy
id35995,' if you are looking for a clean nice quiet safe place in a very good neighborhood to put your head down and sleep this place is perfect. the rooms are very clean and nice and so is the hotel. but the rooms are tiny. main room is about - x -- and the bathroom is very small. excellent location subway one block away. if you need a cheap place to sleep for a couple of nights this is perfect. if you plan on spending any time in the room and need amenities and room to roam this isnt the place for you.',happy
id35996,' i went to new your last august with my family and stayed at the roger smith hotel. the location of this property is excellent - minutes walking from -th avenue. the rooms are big and very confortable! we had a great stay and the staff really made us feel welcome!! i would definetly recommed it to everybody!!',happy
id35997,' this is our family is first trip to boston and first time staying at a jury is and it is a fabulous hotel. the employees are all friendly and helpful the rooms are relatively small but luxurious and the hotel offers lots of nice amenties like free wireless internet fitness center bath robes towel warmer complimentary water etc. jury is is located within two blocks of the arlington t station which makes it easy to get around town without a car. it is - blocks from newbury street which has an abundance of great restaurants and shops. it is also easy to get to fenway park on the t if youre going to a red sox game or to walk to boston common and the freedom trail if youre interested. our family really enjoyed staying here and would definitely stay again and would recommend to anyone visiting boston.',happy
id35998,' stayed one night at this property. check-in was painstakingly slow and most rooms were not available at -pm yet. i had an upgraded room (corner-suite) which proved to be big with sizable bathroom but no bathtub. the one huge downside was the very noisy wall-mounted ac. nicest feature was the balcony which allowed for great views on the harbour. used conferencing meal service only.',not_happy
id35999,' we stayed - night at this hotel. absolutely loved it from the location to the staff and the little extras. there are some great little restaurants down the road and a great wine bar (with live entertainment) in the hotel. the pool was heated and it looked like we were in the tropics. the location on the marina is a bit different and lots of fun. would go back.',happy
id36000,' a bunch of friends chose to stay at the civic center inn up the street but after checking out the phoenix is website i knew this is where i wanted to be. and i was not mistaken! the room was clean bright and a bit on the eccentric side...which was a good thing for me! the staff was friendly and incredibly helpful. i remember reading a review warning about noise from the club but i didnt have a problem with it at all. the courtyard has its own flavor and in a way looked out of place from anything youd think youd see in san francisco. but that is what made this place so great! my friends who visited me from the civic center inn were jealous. for not much more money i got a place that would make my trip far more memorable a place that only added to my experience. especially when compared to their bland choice. i plan on going back soon and trying out the lounge and the pool. but i guarantee you i will be back to the phoenix every time i go to the city!',happy
id36001,' i stay at this hotel regularly as the ratio quality-price is very good. all rooms are from the --th floor up and have a view: empire state building hudson river. a great night skyline. some room are very spacious. services is not so perfect always some small problems: lamps phone non functioning no bathroom soaps etc and if you want the minibar you have to rent it. i think a better supervision of the room will be welcomed. the concierge (lady) she is great and very helpful!',not_happy
id36002,' this was our -nd visit to la and we wanted to stay in west hollywood this time. i researched long and hard on ta and decided on sofitel for its location. and we are very with our decision. every staff we met from the check-in staff the bell-hop chamber maids to the valet service staff provided impeccable and warm service. we were made to feel very welcome there even though we had booked our room through hotwire. our request for a high room was also met. we got a room on the -th floor that faced the beverly center. so we didnt experience any disturbances from party noises from the bar as some other reviewers mentioned. the room itself was very lovely and clean. i loved its modern classic decor! while the beds were a little too soft for our taste we still found them comfortable and slept very well in them. the bathroom was spacious enough and also very clean. we loved the loccitane amenities and also the fact that the toilet flushed very quietly :-). its location was also ideal to our planned activities so that was another plus. we went to the nearby king is road cafe which was very good for breakfast once and ate twice at the in-house restaurant simon la once for breakfast and once for lunch. we had wanted to order room service for the breakfast but found that it was much much better value eating at the restaurant itself. the food and service was excellent both times. i highly recommend it. the only thing i didnt like about it was the valet-only parking which was rather costly though comparable to other -*--* hotels. otherwise we loved everything else.',happy
id36003,' we wanted to get out of the snow of flagstaff & just came down for the weekend. the staff was soooo nice & friendly to my children & very informative. they played by the pool & had fun in the hot tub!! we will definitely be back for another get away.',happy
id36004,' there is many things i like about this property. there are a few negatives. positives first: - love the location close to airport but with a harbor-bay view - my room (on -- floor) had a balcony facing the water which was very nice. - club lounge on the -- or -- floor is very decent. the evening snacks are great and tasty. examples include fried chicken. the breakfast spread is adequate. bagels eggs oatmeal fruits small selection of ham and cheese juices tea-coffee. no hot breakfast. the views are phenomenal. the sitting is comfy. - the rooms facing the bay (ie. with the view are great) - its a very short drive to the gas lamp quarter; maybe - minutes or less. its literally two minutes to the airport. - rooms are not luxurious but very comfortable. decor is reasonable in blue. negatives - the hotel does not have good restaurants. the restaurants share one kitchen and depending on your luck the wait and service for food can range from - to -- minutes. its a big drawback. having said that the service when you do get it is reasonable. the waitstaff try very hard to please. the fitness center is reasonable with a wide range of equipment. there are decent pools but i didnt get to use them. all in all i would stay again as long as i am not counting to eat at their restaurants. there is a starbucks at the property.',happy
id36005,' we stayed in the omni at independence park. i pre-requested the room type floor level and extra bed. all was accommodated . we also registered for the omni select guest program. this will give you free in room wi-fi.. the location was great. it is located across the street from independence park. they also provided complimentary starbucks coffee in the morning. the room was clean and spacious. we would not hesitate to go back. we stayed in room ----.',happy
id36006,' this hotel offers a good location for the price. quite central but about -- minutes walk to the gaslight quater. very nice for business travelers is the happy hour from -pm to -pm as well as that small padeos are available. breakfast included and helps for business travelers as well. in case of conference participants need to go to the san diego congress - this is quite a long walk. minimum -- to -- minutes walk. - elevator was not working so the waiting during my stay was a bit annoying but otherwise fairly ok.',not_happy
id36007,' detroit marriott at the renaissance center is a first class hotel. as one might expect its room rates reflect the fact that it is first class lodging. the rooms are kept exceptionally clean. they are spacious and equipped with totally modern furniture and fixtures. each room is provided with an ironing board and iron. a hair dryer is available as well. room service is excellent at this hotel. you can order dinner up to at least midnight. the quality of the food is good. the restaurant at the hotel the -- degree is an excellent establishment. i recommend you try the breakfast buffet. the hotel is located across the detroit river from windsor ontario. there is a walkway that goes for a few miles along the river. if you dont want to walk its possible to rent a bicycle. downstairs at this hotel is a whole showroom full of new gm automobiles. the lower floors also contain a food court restaurants and some other shops. the only drawback i found to staying here is the parking. it costs $-- a day to park a car at marriotts. the valet service could be faster too. if you have the money this is a great place to stay.',happy
id36008,' an absolute customer focus exists at the hotel ---- from the day you check in to the day you depart. ill be back soon!',happy
id36009,' my stay at the le parker meridien was superb! location location location! we were close to everything...central park theater and shopping! my room was perfect - very clean & tidy! on my next trip to nyc i will definitely be staying at parker meridien.',happy
id36010,' new year is eve trip to san francisco. chose the st. francis becasue of its location. previously have stayed at the fairmount and hiton union square. nothing beats this location. cable cars at the front door. across the street from union square macy is sears fine food and the life of san francisco. the location cannot be improved. but the hotel could. we had a --- s.f. room on the --th floor of the tower. the views were nice. the room was only ok. it was tired. the carpet was just shy of being worn. the furntiure was worn. the bathroom needed renovation. even the hallway wallpaper was very outdated. we visited the fairmount during this stay and instantly remembered what a nicer hotel it is. that said the staff were very nice. room service even at --:-- am on ny eve was quick. bell service was excellant. dinner at the oak room was very nice and quite reasonably priced. the hotel needs a facelift but the location and staff more than make up for it.',happy
id36011,' my family and i stayed here for four nights in july and totally loved staying at this hotel. the staff were amazing and our suite was perfect. our two children had a great time in the pool. the hotel is very centrally located and we were able to walk everywhere. we will most certainly be staying here again.',happy
id36012,' for families the omni is an ideal centrally located home base to explore the city. we booked two adjoining rooms in the frenetic week between christmas and new year is. so close to the maddening crowds the hotel nevertheless was busy without feeling at all hectic and still shows well from its ---- renovation. the front desk bellman and restaurant staff were unfailingly responsive and cheerful and from a large family is point of view the rooms were spacious clean and well appointed with very comfortable queen beds. we got the strong impression of management and staff working hard to sustain a high level of service. a baffling neighbor (our first and only experience with drunken cock-a-doodle-dooing at -am) met with immediate polite intervention; nary a peep from them afterwards. the chocolate chip cookies and chocolate milk that materialized with every afternoon turn-down handily won over the children. you have to join the loyalty program to comp your wifi and morning drinks but on balance this didnt feel as compelled as it might have. as other reviewers point out youre ridiculously close to moma rockefeller center st patrick is cathedral fifth avenue and multiple subway lines - all a few blocks away. seasonally if you want to ice skate youre a walk away from rockefeller center wollman rink in central park and bryant park. you can cab anywhere and everywhere walk up and through central park try countless good restaurants (including alain ducasse is bistro benoit on w --th and a great nyc bagel experience at ess-a-bagel on -rd) and the theaters are close at hand. what more could you want?',happy
id36013,' the place looks like a dump from outside (to be fair most of the many other motels along this street do too) but the rooms are refurbished if a bit cramped. ours had two queen beds and little room for anything else (no refridge). in fact you had to climb over the corner of one bed to get to the bathroom. this is basic accommodation nothing more but the price is good and the location (the neighborhood is called cow hollow) is excellent (lots of cute shops and trendy restaurants & bars and both starbucks and peets one street over; walking distance to the waterfront area; buses nearby). the rooms are noisy--they face a busy street and the walls are thin (we could hear people walking around in the room above us) so bring earplugs. free parking is a big plus here. the gentleman on the desk when we checked in was pleasant but the fellow the next day was not helpful when asked about arranging airport transportation. they could do a better job of cleaning up the exterior to make this place more inviting but overall travelodge golden gate is a good value for the price.',not_happy
id36014,' i arrived at -am and asked to drop off my bags. they gave me my room then - very convenient. then room was large clean and quiet. breakfast was good and the location was convenient. i would certainly stay here again',happy
id36015,' stayed at the courtyard marriott for one night in jan. easy walk from penn station and to times sq central park and other attractions. front desk was friendly room wasnt ready at our arrival but bellroom available to store bags. typical manhattan sized room small but not cramped. comfortable beds clean bathroom with large walk in shower. marriott is not the chain i usually stay at but would definitely stay here again. reasonable priced for manhattan.',happy
id36016,' every floor of the curtis has a theme -- on -- we had scary movies . nice size rooms with pleasant decor beautiful views of the rockies. great restaurant in the hotel and fine food and fun shopping within walking distance. clever idea and it is a doubletree. spring for the corner rooms.',happy
id36017,' not fancy but a very good deal for the price. the breakfast included was nothing to brag about but the free wi-fi worked great. the room was comfortable and clean and the coffee maker fridge & microwave all worked. we would stay there again if the opportunity arose.',not_happy
id36018,' i stayed at the wellington for - nights from --th - --th november. i was a bit concerned after reading some of the previous reviews that that hotel would not be up to much so i was pleasantly surprised on arrival. yes the lobby is crowded but check-in was quick and easy. we never had to wait more than a couple of minutes for an elevator. we were shown up to our room by richard the bell-hop and on discovering that we had been allocated the wrong type of room he went back down to reception and got us keys to another room without delay. we had booked a one-bedroom suite (room ---- if youre interested!) and we were very pleased. there was a spacious living room with a sofa table and chairs and tv a small kitchenette and large bedroom with - beds and another tv. the bathroom was small but fully functional. the beds were lovely and comfortable in fact the only problem was that the central heating proved to be a bit hit and miss but a visit from an engineer resolved this. the diner attached to the hotel does a great breakfast! the location was great and overall we were really with our stay.',happy
id36019,' room was clean and spacious hotel had nice amenties and was in good location. would stay there again.',happy
id36020,' room the width of a good tv clean but no: closet safe refrigerator and only modestly quiet with view requiring you to keep window shades drawn. breakfast acceptable not included in room rates.',not_happy
id36021,' lucky to have stayed there during our visit to nyc. sad for the people that were affected by the hurricane. no electricity just - blocks away. met by ms. cornelia samara the gm upon arrival. made us feel at home. a few goodies for the kids left in the room. a nice touch. we stayed in the suite. good sized rooms for nyc. lovely terrace with excellent views. breakfast at the shop was great. the lemon soufflé pancake is a must. the eggs benedict too. homey feel. thank you to the general manager and team. would highly recommend this hotel.',happy
id36022,' excellent customer service from all staff. hotel was clean well kept and was very cool in the way they kept the old charm of the bank building in tact. right on the riverwalk very close to river taxi stop and riverwalk tour boats. quiet relaxing great pool and hot tubs on roof. will definitely stay there again. thank you so much for a great vacation.',happy
id36023,' what a terrible stay! first room they put us in was sprayed with something awful. caused runny nose and watery eyes. so they moved us a couple of floors to --th but this room had the septic smell seeping through with force through the bathroom toilet or bathtub. we prepaid and were held hostages. hilton should be embarrassed to have their name on this hotel. it looks good and recent renovations underway but not worth the trouble of the foul oders! do not stay if you value your life.',not_happy
id36024,' my husband and our - teenage boys stayed at the windsor suites this past weekend. the location is very convenient on benjamin franklin pwy and --th street. it was a quick walk to the science museum a bit of a hike to the art museum and easy access to reading terminal. cabs were quick and easy. not more than $- anywhere we went. we had no reason to move the car. the only down side to the location is the very busy street. it is a little loud at night. the suite is huge. i am not sure why there is so much closet space but everyone can have their own private dressing room (or recording studio which my husband set up). our room was in sad need of new furniture. the living room furniture was ratty. falling apart with cushion you had trouble get out of. the sleep sofa was pretty uncomfortable but we also got a cot and doubled up on the matresses. my son also found a half eaten reeses cup in the bed. i understand they are slowly rennovating so request a rennovated room. we had a patio which was fun to stand out on. the ac worked great which was a great relief given the -- degree temp outside at night. the shower had very little water pressure. there is a full kitchen which was very clean. only one pot but plenty of dishes. the people at the desk were very nice. i had spoken to the manager after i say a manager is special on the website and got an even cheaper rate inculding parking so it is worth a call. the space worked out great for us and we would definitely recommend it for a family.',happy
id36025,' stayed in june ---- for red sox - cubs series. superior tranquil location near lake shore drive and about a -- minute walk from wrigley. this hotel gives the feel of a bed and breakfast within a smaller hotel. the eclectic neighborhood area is similar to the residential areas near fenway park in boston. very safe neighborhood. the staff was attentive and pleasant. nice cozy reading room with newspapers books and continental breakfast. no central ac only window ac is which can be noisy but did not bother me. i would not recommend booking a room on the first floor because the registration area is in the hallway across from guest rooms. i t can get pretty noisy on the first floor when guests start returning from the clubs. all in all a big thumbs up.',happy
id36026,' i have been a gold member for starwood hotels for two years now and i love their hotels but occasionally there is a slip in their service. i booked the westin chicago river north on half points and half money for - nights. my wife and i flew different times so she had to check in first. i made sure her name was on the reservation. the problem came when the person at the front desk said that she did not qualify for complimentary internet because she was a regular member not gold. she kindly asked to look me up and that i was a gold member. he still said no! when i found out about this i was a bit upset because whoever checked her in is a moron! i dont call people that very often but he was. she insisted that he look closely but he kept saying no. but when i called they said i was a gold member and wouldnt be any problem. another problem came when we asked for late check out at - pm (another perk of being a gold member). they said no problem but then when it came to check out they asked us when we were checking out? we told them - pm because that is one of the perks. they said again that i wasnt a gold member! i was mad at that point because either these people were knew or just not very smart! i wanted to give them the benefit of the doubt again so after i hung i called the front desk again and asked for late check out and they said not a problem. i told them someone just called and said i couldnt. they apologized and said it was fine. other than some of the front desk people not knowing what they are doing our stay was fine. i think the hotel should really train their staff better in looking up information. i would stay here again but if i experience this problem again i will make a formal complaint. as for the room it was a great room with a semi view of the river! it was easily accessible to transportation and overall a great hotel and located in prime area! definitely recommend staying here!',not_happy
id36027,' we booked this hotel last minute for a short fall break. i booked i booked -- days out. upon check in the did not have my reservation. i had emailed confirmation. thank goodness! however it was a very stressful --- hours while i waited for them to get the problem worked out. i didnt know if i should look around for another room or not! the finally called and said or was ok. too bad the couldnt have done all that while i was there waiting. it was in a great location. just a block from cwnrral park and a -- minute walk to times aquare. maid service was the best. very friendly and great service. comfy bed and no outside noise.',happy
id36028,' new modern but small rooms....surprisingly so. easy to use check-in kiosk for airport in hotel check-in lobby...lavazza coffee next door...convenient to mm..... not great deal but fair for location....can be spotted from hancock t!',not_happy
id36029,' i have stayed in the talbott a few times and had always liked it. this time was my first visit in - years and i was disappointed. the hallways are now looking tired and the carpets need to be replaced. i had asked for a corner room but instead was given a small and very dark room looking out onto a wall -- feet away with multiple noisy vents immediately outside the window. the lights had to be kept on throughout the day even through the days were bright. the bathroom was tiny and would be difficult to manage with - people in the room. the ac unit rumbled on permanently with background white noise even when switched off. having stayed there before i know there are better rooms but this one was the same price as the others i have been in and the risk is getting it again. other small things contributed - the lobby brownies are no longer there were no cup lids for the lobby coffee (so you couldnt walk out with the coffee) and i got a newspaper only on the last morning of a --night stay. the construction noise was not too bad but does start at -.--am and goes on until around -pm including weekends.',not_happy
id36030,' i stayed at this hotel for a weekend with my boyfriend for a quick getaway to do some sightseeing and shopping. we got a great deal on priceline so it is hard to judge the value of this hotel since we didnt pay full price. we arrived early and the front desk clerk was not very friendly. but it was not a problem because were able to check in quickly and get into our room right away. this was great but the room was not. it was super small barely any room to open up an ironing board. the decor however was very nice and modern with a large flat panel tv which we liked. if the room was bigger we definitely would have liked it. it was just too cramped for - people. for a solo traveler it probably wouldnt be too bad. next disappointment was the consierge. she was not helpful at all. she gave us the wrong information when we asked for dining locations in the area and offered no extra info for any of our questions; her answers were very general and almost rushed. i really appreciate when consierge go out of their way to give you great info and ideas and this lady just didnt do that for us no matter what we asked. (we asked her questions - or - times during our stay) lastly the maid service left a lot to be desired. she made up our room after the -st night and did nothing but make the bed and pick up our used towels. she did not replace them with new fresh towels (she also did not replace the toiletries) so we had to call when we got back twice to have new towels set up. it took about a half hour for somebody to bring them to us and we had to rush to get ready for a night out. all in all the hotel is nice looking asthetically and is in a good location (walking distance to georgetown and dupont circle). but the service leaves a lot to be desired and we will look into a different hotel the next time we come to dc.',not_happy
id36031,' stayed at the belvedere hotel for one night (-------) before a cruise to the caribbean. i was extremely impressed by this hotel. clean spacious comfortable room. the room had a separate sitting-living area with a sofa desk and chair armoire and tv with game set. there was a door that separated the bedroom from the living area which was very convenient as my husband was ready for bed early and i was not but i was able stay up and not disturb him by closing the door to the bedroom. the bedroom also had a tv in addition to two nightstands a dresser and a queen-sized bed. the room also had a coffee maker refrigerator microwave iron and ironing board and blow dryer--everything you would need for a nice stay. there is also free wireless internet though i did have some difficulty accessing it and the help number was disconnected. the staff was friendly and helpful. there is a restaurant on premise (but we didnt eat there). the belvedere is in the heart of the theater-times square district right in the middle of the action. we could easily walk to times square and there were plenty of restaurants everywhere from little mom and pops to trendy and upscale. subway access was also within walking distance. perfect location! it was a little noisy but in my opinion all of new york is noisy. a good set of earplugs are necessary no matter where you stay in new york--it is a loud city! i took photos but unfortunately i didnt know my flash wasnt working and the pictures did not come out! :( i got a smoking rate on quikbook--just $--- for the night--a steal for this very nice very clean in the middle of all the action hotel. i would definitely stay in this hotel again. thumbs all the way up on this one!',happy
id36032,' here i expected the hilton new york to be this grand wonderful elegant hotel with the finest service....i was wrong. my poor experience may be due to the fact that im not a new yorker and infact had never been to new york before. just getting to the hotel was an adventure. my taxi driver didnt speak english very well but miraculously seemed to know all the words to the britney spears song that came on the radio. for about - minutes we both sat bobbing our heads to the beat it was very amusing. when we got to the hotel and i tried to pay him with a credit card his demeanor changed from funny cab driver that sings britney spears to mean driver who doesnt take credit cards. he gave me a big ol attitude even though i was putting the card away and grabbing cash. i paid and he left. interesting. the hilton hotel check-in lady was extremely unhappy with her life and just couldnt break a smile for anything. even when i flashed a bright smile asking is this where i check in? stupid questions will get you nowhere in new york apparently. i got my room key and was directed to a specific set of elevators that would take me to my floor. i got to the room and was pleasantly surprised to find how comfy and cozy it was…especially compared to the check-in lady. my room was super cool. the bed was the softest id ever jumped on and the mini-bar was fully stocked. the view from my room was neat…all sorts of tall buildings. i had the window open to hear the bustling of the city…meaning…car horns. =) the tv. in the room was huge; i really liked that. the bathroom was pretty but very small. there are three restaurants in the hotel but thank god id managed to find a starbucks in the lobby. who needs -- oz. steaks when you can get a tuna sandwich and iced coffee? iced coffee please. i decided to brave the city that first afternoon which then quickly turned into late evening and i hadnt eaten dinner yet. my feet were sore so i decided to order room service. i ordered the pappardelle pasta with meatballs tomatoes and basil. it cost me a whopping thirty bucks! but you know what? it was brought to me by a well-mannered man in a nice suit the table was set quite nicely and it just made me feel special. the room service guy pushed the table right up to the bed in front of the t.v. he was very polite nothing like the check-in lady and so i tipped him well. at least i hope - bucks is well. i delicately laid the napkin on my lap and dug in. there were more meatballs than i could handle….which says a lot about this dish. it was delicious….not quite -- bucks delicious but delicious none-the-less. a word of advice on room service….i learned this while making my order…when youre perusing the dessert menu and it says new york style cheesecake---$--.-- they mean one slice…not an entire cheesecake. overall my stay was not wonderful...but ok. i thought id get better treatment from the check-in staff. the room service guy was the only one who smiled at me. my opinion is the hilton new york isnt worth what youre paying per night.',not_happy
id36033,' everyone is very very friendly and helpful! love the complimentary wine hour from --- for hotel guest. great way to meet others staying there! monday night is movie night at the library bar. tuesday is vinyl night. tony (bartender) has quite a collection!!',happy
id36034,' this was our second visit to the giraffe and we thorougly enjoyed our stay. in fact i had booked family as well and everyone loved their experience. i am well traveled and find the giraffe very accommodating in every way. yes our room wasnt ready prior to - but keep in mind on the other end checkout is at - pm. one great advantage is the comfortable lobby where you can have complimentary breakfast in the morning cappuccino & cookies throughout the day and at - pm cheese crackers and wine. the lobby in very condusive to talking and meeting friends in the city. the rooms are very comfortable and have many ammenities. the only drawback is there is noise from the street which you find in most nyc hotels. the doorman and lobby staff were wonderful and when it was pouring rain they were sure to flag a cab for us. try the giraffe you wont be disappointed.',happy
id36035,' spent - nights here post cruise. very quiet as just before christmas. hardly saw anyone else! initially was a bit concerned about distance from downtown but didnt end up being a problem. free shuttles a bonus to seaworld local fashion mall old town and the zoo but they dont run very late in the day though. great breakfast was included in our room rate not buffet but ended up being much nicer being served. restaurant menu limited but reasonable quality and price. loved the heat of the spa pool - very toasty and great to soak in after a day out. only cost about $-- to get taxi there from great local shopping mall and from old town. i would recommend others this resort.',happy
id36036,' my husband son and i spent a long weekend at the wardman park marriott. it is a fabulous property - rooms are spacious lobbies are well furnished even the pool was great! we used it as jumping-off point for sightseeing in washington and it worked out great. even though i had a leg injury and couldnt walk a great deal we were able to see everything we wanted using cabs at a reasonable price. it is close to the zoo but only a short cab or metro ride from all of the mall museums memorials etc. well definitely go again next year.',happy
id36037,' wish we would have booked this placed for both legs of our trip. made online mistake of booking the -points on return part and hated that place. had left drivers license in the gateway room at departure which they saved for over a week and returned to us. this facility is trendy and update with excellent customer service. the lady at the front desk remembered our name from a week prior. there is a starbucks here and the decore is beautiful. highly recommend to all!',happy
id36038,' the clift is a great hotel is you are looking for a boutique non-traditional luxury hotel in san francisco. its located a block away from union square & within walking distance from many restaurants. the place has an overall chic modern vibe to it which hits you the minute you step into the lobby - a cool-hip bar promising restaurant (we didnt eat there) & excellent service. on the flip side the rooms are ok - very clean above average fittings-bed no real complaints - we got a room without a view which felt dark however they probably have better rooms.',happy
id36039,' during past visits to the city ive always stayed in the theatre district as seeing shows is the major reason i go to ny. this time i decided to stay a bit further downtown to experience a different neighborhood. i chose wsh because i liked the deco style and prices were reasonable for a memorial day weekend. i have a mixed review of the hotel. decor is nice hotel is clean but rooms are _very_small even for nyc. the continental breakfast is truly minimal...and the toaster malfunctioned and burned a slice of bread to a crisp my first morning. coffeemaker in my room stopped working the second day and the ceiling of the shower began leaking on the morning i checked out. staff were friendly and the young woman at the front desk was gracious enough to use her computer to check me in to my flight and print a boarding pass for me the morning i left. maid service was good too. i did not see a lot of good restaurants in the neighborhood and you should avoid the waverly place restaurant at all costs---or at least avoid the chicken if you eat there. oh and i had to constantly (or so it seemed) sign back in to the wi-fi...registering once wasnt enough.',not_happy
id36040,' ok me and my bf decided to go to this hotel we booked through hotels.com..it was really cheap affordable for just one night. which was good so far! we then went to the hotel checked in and they first couldnt find our reservation. secondly they asked for a credit card i gave it to them they said it was goin to be used for the holding fees which was -- bux we said ok then it was charged! which they said it wouldnt be charged some girl named kasey charged it accidently then they said it will be credited back to my account ok thats fine no biggie. secondly within being in our hotel refreshening up and everything we get a text message saying our card was charged another --.-- without our consent..then i go down to the office and asked them why my card was charged and they said they have no record of them charging it. which i had the bank statement right in front of them they had nothing to say after that only that they were sorry and that i was goin to be credited my money..dont ever go to this hotel they will scam you..i will never visit this place again...... this sux this had to happen on my bday weekend oh well life sux!',not_happy
id36041,' this is the dirtiest hotel i have ever stayed in. the air was thick with a perfumed scent to overcome the underlying sour smell. the carpets were filthy. our room was a huge disappointment. the walls were poorly stuccoed and painted to cover up the imperfections. i did not want to walk on the carpet in my bare feet. the windows were dirty. the tv entertainment center was worn and old looking. everytime we called down to the front desk they could not answer our questions such as how to make a call from the room. a very simple question. there was no iron or blow dryer in the room. the cups were paper and cheap. so was the shampoo and soap. we left a empty bottle of vitamin water on the floor to see it the cleaning staff would pick it up. it was there when we got back. we almost had to leave due to the overpowering scent of deodorizer or perfume used to mask the smell in the room due to my asthma. this is the worst travelodge i have ever seen. i would never recommend this hotel to anyone. for and extra $--.-- a night you can stay in a clean - star. the location was ok and that is the only redeeming quality this hotel has. the area around it is dumpy and under construction. you can still get to the space needle and other attractions quite easy from a clean nice downtown hotel.',not_happy
id36042,' the linen of the beds looked grey and dirty it was abhorrent. the top of the bathroom was leaking while somene was taking a shower in the room upstairs. the bathroom was partly with fungi points.',not_happy
id36043,' for a major hotel in a major city this is disappointing. postage-stamp sized room below average bathroom facilities dingy and depressing lobby and hallway lighting. but the worst is the paper-thin walls. we listened to conversations in rooms on both sides of ours with no difficulty. high speed internet is a slow lan network. stay somewhere else if you need to travel to boston.',not_happy
id36044,' memphis is a super place and staying downtown is the icing on the cake. the madison hotel is very very special. it is got great art great decor great and comfy rooms and a great staff. be sure to give it a try.',happy
id36045,' first of all if you are planning to go to the staples center for any events i highly recommend staying in downtown. the location is great and there is a fare few restaurants and bars to eat drink and dance. only $- cab to staples or - minute walk. the sheraton was a good choice at $--- p-n plus taxes in a really good area. i probably wouldnt pay any more for the reasons mentioned by other reviewers - no pool no gym no safe and house keeping is a tad lazy (didnt put iron ironing board and hair dryer away). there is no free wifi in rooms only in the lobby. however the rooms are very spacious and the bed is extremely comfortable. i would compare this stay to a very good holiday inn i once stayed in and i highly recommend it.',happy
id36046,' well i stayed here - nights. its not luxury but at the equivalent of £--.---night cant really complain. location is good and the room was clean. you get what you pay for.',not_happy
id36047,' i had to stay - nights in la on the west side as i do quite often from las vegas. i stayed there when it was travelodge a year ago and promised myself never again. but now total turnaround ! this motel is like brand new again. the entire guest room had been remodeled the hallways lobby and breakfast sitting area have been re-done too. new flooring in the lobby. all new carpet in the guest rooms no more stinky old carpet outside. new paint through-out. no more cigarette smell anywere ! so smokers please just walk around the block it seems to be a very safe area or use the smoking bench outside the lobby door. you can walk to westwood blvd (and ----) and santa monica blvd in less than - minutes jump on a few different buses that will take you anywere in la. century city is a -- minute walk or a - minute bus ride westwood -- minutes by bus santa monica downtown and beach -- minutes maybe? by bus and lots of places to walk-bike to as well. this is a gem ! no micro-wave in the room but everything else iron and board in-room safe! coffee maker an ice machine and great pillowtop beds. no hd signal but the man at the desk said they were switching providers currently so maybe but new flat panel tv is and free wi-fi in the room. double pain windows ( new ) too. ill be staying there averytime i go to la now.',happy
id36048,' we stayed at the hotel for a weekend vacation for two. the hotel was just updated and quiet. in the meantime the location was extremely convenient being one block from michigan ave. for shopping and food. the john hancock tower water tower mall and --- michigan ave. were all less than two blocks away. rooms have flat screen hd televisions and a dvd player and updated bathrooms with great showers. a small continental breakfast and high speed internet is available. the business center allows you to print your ticket reservations for free and we enjoyed the spa services and i found the work out center to be one of the best i have used. we are looking forward to the restaurant that is coming soon.',happy
id36049,' nice managed & operated hotel. in the business district but walking distance to many attractions.',happy
id36050,' convenience -i am pregnant and i was stomach painful at midnight. appreciated that this hotel was just opposite to hospital. i just crossed a road and reached hospital. -walking - minutes can arrive vermont- sunset metro subway -very near to hollywood fame of walk and universal studio. take subway from hotel less than -- minutes. noisy -if you are light sleeper u dont choose this hotel. at midnight you can hear voice in main road it quite noisy. safety -overall quite safe area restaurant -not many restaurant around got one wendy restaurant near by. hotel facilities -when you just step in you might feel this is not a hotel it really a budget motel. however inside their room quite new got dryer tv fridge microwave iron and closet. -receptionist guys also very friendly and helpful. -got vending machine to purchase mineral water soft drink and some snacks. -breakfast are cereal cornflakes fruits coffee- tea muffins and bagels. -car park spacious. -swimming pool: i dont know because i didnt use. but it seems dirty. -housekeeping are really great enough',happy
id36051,' #name?',happy
id36052,' from the minute we arrived the service was spectacular! so thank you for that. the mix of historical tradition and stunning simplicity makes the decor truly gorgeous. the rooms are tastefully decorated and well above average for comfort with stunning clean crisp bed linen. the quality of the food was great and the restaurant extremely comfortable. not a huge hotel but so much more personal - with reception staff even greeting us by name. the location was great for eating places and the convention centre. we did not find even one member of their staff that delivered anything but a first class service. keep up the good work you were without doubt the friendliest hotel we have ever stayed in.',happy
id36053,' first time staying in new york so i wasnt sure what to expect. had a king bed room that was smaller then i was expecting but was very clean and comfortable for are one night stay everything was updated in bathroom with granite counter and good faucets.not much room to put suitcase is and leave open so you pretty much have to get what you need and put them away if you plan on walking around the bed. more than two nights here would not be enough room for me.parking was around the corner on --th street less than five minute walk to get to the car.good location within short distance to many stores near the garment district for shopping.subway was half a block away.breakfast was hot eggs sausage and make your own waffelsbreadscereals bagelsfruits etc decent variety. we would stay here again.',happy
id36054,' for a holiday inn property which are usually clean and comfortable - this one needs a serious remodel! i made the reservation on priceline next time i will take my loss and lose my prepayment rather then staying at this property. i called ahead and let them know i made the reservation on priceline and i heard bad things about the rooms the manager on duty advised me she would take good care of us and the room would be nice. the same manager checked us in - in to a room with a bed that needed to be replaced last year a telephone that was missing half of the buttons a toliet seat that was chipped - a room in general dis-repair - and not the cleanest either! you would have thought after calling ahead and them knowing we might complain if there was a problem (which i did not) that they would atleast try and get us in a nice room. no luck. the doors are old and leave a big gap below this means you will hear serious noise from neighbors also. the pool was not heated as described and the hot-tub was a bit chilly - also a bunch of kids partying in the pool that no one cared about. this is not a - star property as described. take your loss and try another property.',not_happy
id36055,' i stayed in this holiday inn express for - nights - the location is very convenient to little italy and the gaslamp area (walking distance). staff is very pleasant. the room was rather tired looking mostly as a result of the stained carpet. we had a room with two double beds a small refrigerator a safe (that wasnt operational for - days despite repeated calls to the front desk) free wifi and a very tiny bathroom with poor water pressure. parking is just short of a nightmare - very tight corners and spaces; if you dont use the elevator in the garage the stairs are not well marked. our stay was during the massive power outage. the hotel had no emergency lighting in the hotel or the garage no flashlights for guest use and no bottled water. they did place flashlights in the stairwells. i tested the smoke alarm in our room - it did not work. the stairs in the garage are not marked; that on top of no lighting created a dangerous situation. fortunately the power came back during the early hours of the morning but in my opinion the hotel should have been prepared ahead of time. although the staff is very pleasant i would not stay here again.',not_happy
id36056,' i always stay at -- park ave hotel when i travel to ny on business (or for any reason). the hotel is immaculate the location is fantastic the service is impeccable and the staff will take care of your every need. i always feel comfortable and- most importantly- at home when i come here. the hotel cares about every guest and every detail. a refreshing change from hyatt marriott westin and other chains.',happy
id36057,' we had a great time for our weekend trip. the staff was very friendly and helpful. being pregnant we were offered the allergin free room. the room was well kept. you walk right out to times square which also gave us awesome views from the hotel is windows.',happy
id36058,' wanted a reasonably priced and clean place to stay in times square. we didnt want a fancy hotel- we just wanted a clean and nice place to lay our heads for one night. new york city has too much to see and do than to stay in your room any longer than you have to! we were a family of - and got two rooms with - singles beds in each. this place was perfect. the rooms were a decent size and had a modern sink inside - which made it very convenient to wash your face and brush your teeth. the air conditioner was new and we got the room ice cold within minutes. the rooms were very clean and i did the bed bug research and no citings have been reported here- which made me sleep at ease. the front desk was very nice and helpful. it is a dorm style inn- so there are - or - bathrooms on each floor that is shared. when we were there they were fully booked. none of us ever had a problem with the shared bathrooms. if one was occupied you just walk down to the next one andthey were almost always available. great place - would stay again. saved some money and it was very clean and comfortable. they also had -- hr room service connected to a restaurant that served everything you could ever imagine. the menu was crazy huge!',happy
id36059,' i didnt know what to expect from a - star hotel near times square in nyc but what we got was fantastic. the room we stayed in was quiet clear and modern. there was a kitchenette with plates and dishes and a refrigerator. we expected the room to be really really small but it had plenty of space including a small sitting area. the hot breakfast was well prepared and free. im not sure i believe the bar signs that say it is the cheapest bar on -th avenue though! of note: i bid on a hotel through priceline and got a great deal.',happy
id36060,' we go to nyc --- times a year because of the nyc marathon we could not get a room in the hotel that we normally stay. (we stayed - nights sunday – wednesday)after reading all the reviews we thought this would be a great place to stay. when we got into the room i had wished we had booked somewhere else. the room was very small even by nyc standards; the only area to keep your clothing is one small armoire with - drawers our room was next to the elevator which we heard all night while trying to sleep! the bathroom was very small no tub just a shower stall with no place to hold your soap or shampoo. (a small shelve would have really helped) we booked a queen bed room the bed in the room was not a queen bed but a double bed? we had not used an online hotel web site to make the reservation; the reservation was made with the hotel directly. i had made the reservation in advance (at least - month) we did get a great rate on the room that was the only thing i kept thinking. we did call down to the front desk to see if we could move to a larger room. (we were informed that they could move us but the rates for the next two nights would jump $--.-- -nd night $---.---rd night?) i’ve used tripadvisor for a long time and thought we were safe with the hotel. maybe we got the worst room in the place i don’t know. what i do know is we will not book at this location again. call the property and ask questions before you book. we stayed on the second floor next to the elevator.',not_happy
id36061,' my mother and i stayed here on our trip to san francisco and we had an excellent experience i contacted the manager directly and asked for a room high up with a view of union square and we got exactly as we asked for.our room was small but spotless and very cosy as we found that the nights got quite cold in san fran.the bed was so comfy and the room was cleaned everyday.we had breakfast in the tea room that they had and it was very good there was a lot of hype about sears a couple of doors up but it was expensive and as we usually just eat a typical british breakfast ie tea and toastthe chancellor was much cheaper and more pleasant as we didnt feel rushed.the free tea coffee and fruit etc in the reception came in handy. susie who works at the tours desk was most pleasant she was very helpful in organising our trips and always had a smile on her face infact all of the staff we encountered were friendly and very aproachable. the location was excellent we are shop-a-holics and all the stores we needed were on our doorstep we were not far from a huge mall which was great for cheap eatsand meant we could drop our heavy bags back to the hotel and return to the shops to burn the credit card a bit more! i would recommend this friendly hotel to anyone wanting a bit of san franciscos charm and to get a real feeling of how friendly the people are in this wonderful city i will go back some day and will not hesitate to stay in the chancellor again.',happy
id36062,' the hotel is location and the accommodations themselves were fine--however we paid the $---per-night fee for on-site valet parking and when they brought it out the next day we discovered it had been vandalized overnight. while im in no way suggesting that the hotel is staff was personally accountable for the theft from the vehicle it was difficult to forgive management is response to our inquiries into this matter. they were very unresponsive unhelpful and actually accused us of lying about the incident. in short be careful if you decide to park your car there. secondly this is a big conference-convention hotel. it seems to me theyre not particularly interested in individual guests when problems arise. very impersonal disappointing service.',not_happy
id36063,' needing only a place to sleep i would have to say that our goal was met. i was disappointed with the service (an extreme indifference and lack of knowledge) the cleanliness and the poor condition of the bathroom facilities. the location is very good with easy access to the bus line etc. i do believe that we paid too much money for what we did get...which wasnt must at all.',not_happy
id36064,' three girlfriends planning together for a first time visit to nyc and after much searching we chose the affinia manhattan. while there is never any guarantees when selecting a hotel from online photos and reviews we were more than satisfied with our choice (think about it...- women with - different sets of opinions and expectations)! as mentioned by many others the location was perfect especially as we were not familiar with the city at all. we took advantage of a stay for - nights and pay for - offer so the price was excellent (compared to other hotels rates and rooms that we had looked at) and allowed us to select a one bedroom suite for our budget instead of a room. the bathrooms might have been on the small side but were sufficient for the amount of time you spend in them (compared to the rest of the room it is better to have them shave space off the bathroom than the bedroom)! from the moment we arrived until we left the staff we encountered were professional gracious and friendly (thanks again vanessa alec kyle and delci). a small issue with our account was dealt with immediately and appropriately as was a non-functioning air conditioner in our room. as for city noise well we were there to experience the pulse and energy of nyc and unless youve never watched a movie or tv show based in new york you should know that is what youd expect. we would not hesitate to recommend this hotel and are actually planning a return visit as soon as we can!',happy
id36065,' found this spot by pure chance. much needed getaway and looking for a place to relax and this was the perfect place for a few days to recharge. weather was perfect in november. had a wonderful view from our room excellent spa services and the reflection pool looking out over lake travers and the canyons was quite lovely for lunch and a swim. we enjoyed guided meditation in a peaceful environment relaxing in a hammock and some great hikes in the --- acre grounds.',happy
id36066,' picked this hotel for the location and price and wasnt disappointed!! the room was large we had -teens and us parents and each we all had beds thanks to the queen pullout sofa! the continental breakfast was not large but a nice assortment that got us going every morning! parking lot is tight but we managed to find a spot everyday. close to all the downtown hot spots the hotel staff are excellent very helpful and always available to you. free wi-fi throughout the hotel big plus with the teens!',happy
id36067,' after reading many reviews after booking this hotel i was very nervous about staying here and expecting the worst. upon checking in i found the staff to be very friendly and helpful arriving in the room we found it to be very clean although the decor is dated and could do with being re decorated. the room was basic but had everything we needed the room was cleaned and we had clean towels every day. the location of this hotel was excellent and for the price we paid we were very . we had a great time in new york and if we return will not hesitate to stay here again',happy
id36068,' the sir francis drake is in a great location just one block off union square in downtown san diego. the lobby is grand (excepting the significant scaffolding) and offers ample places to lounge while one reads the paper waits for friends or plans a day on the town. the doormen are in full conquistador garb and are really helpful. the rooms however are small and tired. the window in our room was filthy which negated any benefit to getting a room on a high floor. for the cost i will look elsewhere when i return to san fran.',not_happy
id36069,' the manager even shuttled me down several blocks to pick up a -pack !! breakfast was much better than most. pool was not much. the free airport shuttle was fast and the shuttle to the cruise ships was cheaper than others.',happy
id36070,' my husband and i arrived late after a bay bridge truck accident caused massive traffic backups so we were very tired and hungry. we were greeted by an understanding employee who generously upgraded our room and directed us to the irish bar where they were still serving food and singing irish songs. the hotel is located up the hill from the capitol and a block from union station- an absolutely wonderful location to see d.c. our room was great the bed and pillows so comfortable. the large flat screen tv with hd was terrific. we even received complimentary drink coupons and a vip chocolate gift. everyone with whom we had contact with was friendly and helpful from the front desk to the doorman. we will definitely return to the phoenix park and recommend it to anyone looking for a great location at a very reasonable price- $-- on sunday and $--- on monday. in a big city that is a real bargain!',happy
id36071,' id seen the palomar featured on the cable show great hotels and made it my mission to visit there. it was better than i expected. every person working there was extremely friendly & made me feel as if my comfort was a priority. the contemporary decor was wonderful & exactly suited to my taste. after my --day stay i knew several employees by name & look forward to returning in a few months. the hotel palomar will always be my hotel of choice in san francisco. i only have one minor suggestion - guests could use just a little more drawer space for clothes. a small chest of drawers would solve that & not take anything away from the lovely rooms.',happy
id36072,' this was the absolute worst hotel experience in my entire life!!! the room had no heat on a -- degree night and the bathtub was filthy. they moved me to another room where the remote was held together with duct tape and after getting another remote---then the tv did not work. i disovered the next morning that i (female) had slept alone all night in a ground floor room with windows unlocked. when i checked out i asked to speak the manager--not in. then i filled out a report and asked for management to contact me ---that never happened. i was told that this inn is individually owned and most ramadas are--if that is true then i think they should not be allowed to use the chain name.',not_happy
id36073,' i stayed there for - nights. the staffs were nice.i was surprised to see no cups in the bathroom. i figured out without cups later though. the internet is only $- for the whole stay. overallthe stay was nice at this hotel.',happy
id36074,' the incredible enjoyment we experienced was made even better with the great service and kind attention paid by mackenzie speakes and the staff ato the palmer course clubhouse. what delightful caring folks!!',happy
id36075,' we stayed at the marqueen in october ---- after booking online. overall it was a good experience. the negatives were: snooty desk clerk at check-in (i had the definite impression that since we booked online he thought we were second class citizens) room not being ready at -:-- check-in time and a noisy room (quite a bit of traffic noise). the positives were: pleasant and helpful staff other than our first check-in person great location and we were given a large suite with a little kitchen which was really nice. the hotel has alot of character and if you check around online you can get a good price.',happy
id36076,' the hotel pics you just really do expect more. the reviews are def right on. its def charming historic even maybe a bit grand.. i can see why hotel does have weddings. the bell hop man was rude the front desk woman was super nice helped make up for the rude bell hop man. the actual room was big enough. the beds are comfortable but the posts were loose. tv was smaller and older. what hotel doesnt have flat screen already? the ac didnt work at all. woke up in a sweat. the bathroom was big enough. enough towels. there was a beer cap placed above the mirror. how could a maid miss that when i saw it the -st time i entered? we only stayed a night. the room was across from the park which did have homeless people sleeping on benches. hotel really has potential. but just falls short.',not_happy
id36077,' because of the location i booked - nights at hyatt. originally i booked a $----night - conventions deal (if i have to pay for the breakfast and internet it will end up for $---.-- + tax $-- = $--- +-night for a conventional deal). luckily i modified my reservation after i found the aaa business plan for $----night and it came with - free breakfast ($--.---pp) and free internet ($--.---day). but for some reason the front desk checked me in with the orignal higher rate. so be careful at check in because they dont print out the register card and also they dont confirm the rate with you. once you leave the front desk and it will take a --- hour (at least) to fix the rate. front desk told me the hotel was recently remolded but they left a very dirty pop corn ceiling. if you dont turn on more than - lights on the room looks ok. comfort bed without fitted sheet. no safe in the room so i did not use the pool or gym. i dont feel comfortable to leave my jewelries and wallet in the room. one of our colleagues room did not get room service for - consecutive days and they got twice unfriendly apology. breakfast is ok and if you have gerri - a big latino lady to serve your table. she might ignore you or provide with a very cold and unwelcome service. but she wills definitely bring you a bill so you can tip her. the -rd morning we got a different waitress; after she took our breakfast coupons and politely said you all set. without giving us the bill! i was so surprised that i did not get the bill so i have to walk to her and tip-thank her. when i got home i also noticed an extra surprise charged on my amex for $--.--. so i called their local # and they transferred me to their accounting dept. it rang for -- minutes and no one answered. i e-mail them at qualityphxrp@hyatt.com on oct --.-- and did get any answer as --.--.--.',not_happy
id36078,' finding a secluded northwest retreat literally just minutes from the sea-tac airport was an amazing and surprising experience. we booked this hotel as a istay-over while flying into seattle. we fully expected to move to a more downtown location - but ended up staying here and taking the light-rail into seattle each morning. the hotel is gorgeous and sits on an oasis of manicured lawns gardens and wetlands - we were stunned to find this within just a few minutes of the airport. rooms were large and beautifully decorated. breakfast was plentiful and had delicious smoked salmon smoke trout oatmeal breads and other assorted goodies. we did not try the restaurant for dinner - though the both the menu and the setting looked great. the hotel was very accommodating about getting us to and from the light-rail station (only minutes away) so we could zip off to adventure in seattle (about a -- minute rail ride away). the shuttle dropped us off and picked us up on whatever schedule we needed. we stayed with - kids - and their favorite part was the snacks available around the clock in the common areas scattered throughout the various lodges. drinks yogurt candy popcorn and chips - pretty much a kids dream. highly recommend this hotel and will stay there again whenever the chance arises.',happy
id36079,' we stayed at this hotel in november ---- (never gave me the option to enter as far back as nov ---- when entering my review). this was my -st trip to new york and this hotel played a part in what i would describe as an amazing holiday. i went with my now fiancee and whilst our room was small i am led to believe this is normal in new york. we got a great deal on the price and the room which consisted of a tv-dvd player fridge en suite bathroom and comfortable double bed was all we required for our - day stay. our hotel window faced out into the back alley directly above the main entrance and there was a bit of roadworks that caused a bit of noise but nothing too irritating. the en suite bathroom was spacious and the security of the room was never in any doubt. we stopped off a couple of mornings for the free continental breakfast which was basic but was a nice option to grab a cup of coffee or hot chocolate before venturing out into new york and getting a real breakfast (i had to find a pancake and bacon place). after sightseeing and shopping we often got back to the hotel about -pm and stopped off at the hotel bar for a few drinks in what was a cosy bar in a busy atmosphere. as for location you would find it very hard to beat for the cost of the room. -- seconds walk from times square and - mins from the bus station to take you back to the airport ideal. we are planning on going back to new york next year for a few days as part of our honeymoon and id happily stay back at hotel --. p.s check in staff were friendly too when we checked in and out.',happy
id36080,' i arrived in san diego on the --th nov nite and experience a very bad service and poor room quality in a nearby hotel. immediately on the morning i walk down and found marina inn - where i felt the warmth of asian hospitality with the provision of info requested. the room was a great and service at reception with providing neccessary infomation to -st time traveller to san diego was good. location to restaurants and downtown and local rail-trolley was very convenient. the staff i would like to thank are nisha and emily. elangovan',happy
id36081,' my husband and i went to nyc for our honeymoon and stayed at this fantastic hotel! after a day of exploring it was so great to come to a hotel that felt coming home! everybody there was so helpful even recommending great take out! we could not have picked a better location for our ny honeymoon as we were close to everything but far enough away from the mayhem to feel like we were on a romantic getaway---seriously this hotel is the best of uptown ny meets european b&b. we just loved it!',happy
id36082,' our usual hotel isnt as new or as fancy but for $-- a night it includes a spacious room - queens breakfast internet and parking. thought we would spend a little extra and check out a - star hotel. the self parking is $-- - $-- for valet breakfast is not included and average price for room service is $-- plus you have to pay for internet. we also had to load two babies and all of our stuff through two elevators and a long hallway since we couldnt afford a bellhop. for some this may not be a big deal but for a budgeting military family its breaking the bank.',not_happy
id36083,' hotel had been remodeled and was still in a remodel. rooms were very nice. was contacted personally by the gm asking to switch from - beds to - since they were sold out. didnt know they were still remodeling rooms. hotel itself is awesome. my last stay they had a shuttle to the light rail this time they didnt. but i would stay here again.',happy
id36084,' first and foremost i dont know what happened with the other reviewer who had all kinds of billing problems but i can say that at no time did i personally see any evidence of any bugs. i stayed there for one night when i was going to the bars in pacific beach (- miles away) for a friend is birthday. i used my priority club points (----- points) and i think it was a great deal. now granted this is no hilton but you know that going in. but here is the thing about holiday inn express: almost every one of them ive been to has been recently renovated remodeled and refurbished. the room had a flat screen hd tv fridge and microwave. it had a counter-height vanity which means it was probably redone in the last couple of years. it had a pleasing color scheme and new comfortable bed with both firm and soft pillows. the ac worked well and there were no maintenance issues during my one night is stay. things to know about this hotel are the following: the rooms are very small. when you walk in you have the vanity-sink on one side right next to the entry door. on the other side is the door going into the toilet-shower area. further into the room is a bed with a small desk one nightstand and one small chair. the room i was in was a king bed and aside from walking around the bed there wasnt any extra space in the room. this might normally bother me but it was just for one night. i dont know if it was the mattress or underlying bed frame that was the cause of it but i noticed that the middle of the bed sagged compared to the edges. again had i been staying more than one night i would have just switched rooms but for the one night i didnt really care. make sure you are aware of the parking situation as well. there is a parking lot on the north side of the hotel by the lobby and another very very small parking area on the interior of the hotel. do not park there. there are only a few spaces and because of the walls of the building and pool all around it makes getting in and out very difficult. i initially parked my car here but watched as the person parked next to me was leaving and had to do a ---point turn to back out of their space in the process hitting the wall behind them with their car-twice. i suspect that had i not been standing there watching they may well have hit my car-twice. so i strongly encourage you to park in the large lot on the north side by the lobby. it did the trick for a one night is stay especially for the price (free).',not_happy
id36085,' this hotel is great. very comfortable clean & great friendly staff. i read the reviews but did not expect anything special but was i wrong. we went to jacksonville for a job interview. we needed a reasonable rate which we got and there was a full hot breakfast included which made this even more appealing. we arrived in the evening check in took mere minutes and the girl at the desk was very friendly had a good sense of humor and efficient. the lobby was clean and bright. the room was spotless and very comfortable. even the bathroom did not have a spot of dust dirt or hair. i feel asleep in the comfortable bed and slept all night like i had never left home. we went to breakfast which was good and had a lot of choices. i requested a late check out and which was extended to noon. i waited in the lobby and read a magazine and richard at the front desk was very nice helful and friendly and check out also took no time and was correct. everyone on staff said hello as they passed you with smile and were very pleasant. this is a great hotel. i would stay here again. i would like to thank everyone at this hotel for making our trip stress free and so enjoyable. next time i hope it doesnt rain and i can use the pool.',happy
id36086,' got a great rate through priceline the location was wonderful in the middle of everything. hotel was beautiful. staff was rude unhelpful did not get the room requested could not get help with large luggage in or out of hotel. we were there for a special cruise event when we asked for directions from the staff they wanted a tip for giving directions to the trolley stop.',not_happy
id36087,' amina blacksher the concierge really made the our stay memorable.',happy
id36088,' just returned from -- night stay at the casablanca on a visit to celebrate my mother is --th birthday. the hotel was perfect place to survive a hurricane and then a blizzard. despite these the hotel remained an oasis of calm and relaxation the entire visit. from the wine and cheese in the evenings to the post-theatre tea and biscuits. terrific and helpful staff amazingly quiet and clean rooms. cant thank hotel enough for making our stay so memorable. one more bagel please. seb and pam rosenberg',happy
id36089,' as others have noted this hotel is a great deal given its location and price. and it was clean. but i have never stayed anywhere as noisy as this hotel. i literally wore my bose headphones turned on both nights i stayed there. even though it was cold out the windows were in effect open because the ventilation unit was open to the street. huge trucks honked their horns all night even when there wasnt traffic; it felt like i was in a bus terminal. and at -am the pile driver on the construction site outside my door starting crashing down. and then some staff members sat right outside my door and settled into a very loud conversation (both mornings) so i had noise on both sides of my tiny room.',happy
id36090,' i cannot believe that i just spent $--- for a room that barely even fit the queen sized bed we requested (it felt more like a full-sized). my husband and i could barely be in the room together at the same time with our luggage - there was nowhere to put it! there werent enough towels for one person let alone two and there was no fan or exhaust system in the bathroom - so when you took a shower the hotel room was also steamy. to make things worse there is no coffee maker in the room - and it took me - calls to room service to even order my $- pot (about - cups worth) of coffee. if we were going to be in town for more than one night i would have left - too small! on the plus side it was clean and everything in the room (furniture bedding) seemed new. good location if you like noisy times square and the theatre area but i feel like i got ripped off big time!',not_happy
id36091,' this is my first time staying in a marriot renaissance hotel; and this will not be the last time. this hotel is outstanding - great location only minutes east of ohare airport from the main airport exit directly off the kennedy expressway. the hotel is located next to the chicago l cumberland station (about a - minute walk). this is extremely convenient to take the l train into the city instead of fighting the chicago traffice. i was a gold member so they offered a lot of convenient perks for marriott gold and platinum rewards members. the conceirge lounge is wonderful. although the lounge is only open on weekdays. despite the lounge being closed on weekends the hotel allows conceirge floor guests to have free breakfast in the restaurant and free evening appetizers in the lobby bar when the lounge is closed. i have never seen this benefit before when the lounge is closed. the conceirge lounge is also located on a key-only access floor - providing utmost privacy and security. during the one day we could use the lounge they had a very savory dinner along with chocolate chip cookies and desserts. it was nice the lounge had complementary bottles of evian water i could take to my room. my only complaints are the following: -) payying $-- for daily parking :( and -) there is only wired internet access in the rooms - no wifi. i thought all hotels had inroom wifi these days. this hotel only seems to have wifi set up in their restaurant and lobby areas. the rooms are two room suites with two tvs and sofa-bed which is convenient when traveling with a family. i requested a room overlooking the airport which was nice to see planes landing and taking off. staff is also very friendly - prompt attention to extra pillow and blanket requests. this is by far one of my favorite marriotts.',happy
id36092,' plus - fab location for tourism right off times square ---min walk to central park subway stops nearby the tkts office for discounted broadway shows a block away loads of choices for restaurants (steps from the hotel there is vietnamese thai japanese french and irish!) plus food stores. -pleasant modern lobby rooms tastefully decorated front desk staff efficient and pleasant wi-fi free and working well in room bathroom clean. -special deal for parking a block away at $-- for -- hrs (no ins and outs) which is cheap for midtown. mid - room (--- with king bed) very small but that is not unusual for midtown manhattan. -overall clean room but could have been cleaner (dust here and there). minus - the hotel claims to have spent $-- million for refurbishing but that must have been for decor: in our room the ac-heating unit was old with controls that were barely functional and virtually a pond on teh carpet next to it from a-c condensation water leaking onto the floor (i would have hated to see the ceiling in the room below us!). one of the bedside lamps was nonfunctional and it wasnt because of a bad lightbulb (i checked). -sheets were barely large enough for a king bed; if my wife pulled the sheet a bit to her side i was left bare.',not_happy
id36093,' after we checked in we were given a room that was occupied - with no apology we were assigned another average room (the double bed are narrow). the heated pool was ok but no pool towels were available and a request to get some more to housekeeping and the bellman was ignored. the room was slightly stale smellling - even though it was non-smoking. the service was below average. there are very little dining options within walking distance from the hotel. we were given a complimentary late checkout after i complained about the checkin problem but then they wanted to charge $-- for it as we were checking out!!',not_happy
id36094,' we spent one night here before heading to the wine country. this is in the heart of fishermans wharf and likely the best hotel for the area. as others have said the walls are paper thin. the nautical theme is a little cheesy for our taste. if you are looking for a place to stay that screams sponge bob and commercialism...this is the place. we would not return.',not_happy
id36095,' nice hotel.. but they gave us a room that over looked a rooftop we should have asked for a better room with a view of the city. we could only see cement from our window this was very disapointing. if they give you a room like that ask them to change rooms. also the doors closing in the hall ways were very loud and woke us several times. clean and nice room but it was not quiet we could hear the cars and street noise. i expect quiet for $---.--.',not_happy
id36096,' this a lovely gem....just a minutes walk into chinatown or union square this hotel is the best place weve ever stayed in sf. small enough to maintain an intimate feel but without sacrificing any of the amenities. light and bright very clean beautiful rooms nice staff good food and if all that is werent enough it is the first completely green hotel from the ground up. though not inexpensive for the value we found it worth every penny. we look forward to making this our permanent home base when visiting - for business or pleasure - san francisco!',happy
id36097,' i enjoy marriott properties to the point where im a platinum awards member this year. howwever i found our stay at this property to be average at best and far from the top notch experience that jw marriott properties strive for. our room was not ready until an hour and a half after check-in time (and that for their highest reward member level). small special requests (eg. - hour late checkout) were not honored. some of the employees were very professional but others seemed to be more appropriately trained for a motel -. i am never staying at this property again. shame on you marriott. weve come to expect far more than this from you.',not_happy
id36098,' we have stayed at the harbor court hotel numerous times in the past. in fact it has been our go to hotel when in baltimore. as such when we planned a weekend trip to baltimore we just booked the harbor court again expecting the same quality stay we experienced in the past. not so. this hotel is showing its age and it is not flattering! first off as we entered the room it smelled funny - like a combination of mold and rug deodorizer. in any event it was not pleasant and we had to open the window to clear it out. it never went away but we got used to it i guess! the rug was also discolored throughout the room in a very unusual pattern making me wonder what had happened in that room to make it so. (perhaps that explains the rug deodorizer smell??) the bed was absolutely the most uncomfortable bed i have ever slept in. the thing just caved right in...and they had a feather bed on top of the mattress in an attempt to cover up how pathetic the condition of the mattress really was. the televisions are old school and not high definition. the tv in our room would decide to mute itself every half hour or so without any reason. we would have to change the channel and then the sound would return. there is no turn down service at night or else they skipped our room on both nights we were there. buyer beware - we booked a special rate with breakfast included but you are unable to order breakfast for two without having to pay extra! the rate gives you a $-- credit for breakfast but if you order a basic breakfast it costs $-- per person. the buffet is $--. so unless you have a bowl of cereal and pot of coffee there is no way you are going to spend $-- a person. kind of a shifty deal if you ask me. the in room safe did not work and the whole place just needs to be updated. and good luck trying to get hot water in the morning....warm is about it. on the positive side the location is exceptional. and the valet parking although expensive is responsive and professional. the coffee in the downstairs coffee shop is amazing. and the staff is very nice. it is just a shame that a hotel that we have enjoyed immensely in the past has gone downhill. and with the four seasons opening in a matter of days this hotel needs to up its game. just sad. next trip to baltimore we will try out the four seasons. not as good of a location but at least the beds will be comfy!',not_happy
id36099,' visited on business and had family visit for a weekend while i was there. from check-in to room service everything was at the level expected from a grand old lady like the mayflower. in spite of its size we never felt lost in the crowd. the renaissance management has not changed anything in the architectural heritage building and it retains that ----s style and charm.',happy
id36100,' loved the location - min. walk to penn station - mins to subway on --th st. the staff was excellent hotel was very clean and comfortable. breakfast bar was very crowded and too small for the amount of people using it though.',happy
id36101,' i stayed here october ----. positives: convenient location with lots of restaurants (seafood thai sushi fast food mexican) all within easy walking distance. we had a roomy suite with a nice view of the bay on the -th floor of the tower building. the room was very quiet. bathroom shower had good pressure and water temperature. the fitness center was free and the equipment was new and in good working order. nice walking path around the bay. lots of parking (self-park was $- per day). the staff was helpful with giving driving directions and restaurant recommendations. the grounds are pretty and well maintained. negative: the beds were not firm at all. the spa was expensive. a ---minute massage was $--- and some of the other procedures cost as much as $---. as for the neighborhood...yes we did see some homeless people but in my experience that is not uncommon in southern california. we felt safe walking to and from restaurants in the dark for dinner.',happy
id36102,' staff very friendly and professional. bellman in the lobby during the day is a credit to the hotel! location was outstanding. close to dia and right off of i---. room service was good (no coors light in a denver hotel?!?) hotel showing its age however. could use a fresh coat of paint and some cosmetic upgrades. probably would stay there again.',not_happy
id36103,' i really like the fairmont as it is comfortable and friendly. however i stayed here on two separate occasions in two weeks on business. first week i stayed in the main hotel and had a lovely room on the --th floor with a view over the town. however i had room service and the description of the toasted cheese sandwich did not specifically mention ham and i dont eat meat. so it needed to be replaced and it was but they substituted crisps for the chips (no reason to substitute and i hate crisps) so they had to then bring chips by which time the sandwich had been eaten. what a palaver! one small downside - no robe which is unusual. when i checked out there was a mystery extra bottle of water that i had obtained from the mini bar (not so only had one) which had to be removed - at over $- a bottle! second stay - was put in the conference tower instead which involved leaving the main hotel and crossing a pavement in to an unmanned building. strange thing to do as i would have put me in the same room as previous week and also the hotel was not full. on the plus side there was a robe! but why the inconsistency? when i want to get a bottle of water out of the mini bar i found that the bar was completely empty except for the previous owners doggy bags of food! smelly and disgusting - yuk. when i rang to discuss this with housekeeping they did not appear to have the same sense of disappointment that i did and when they bought a bottle of water up to me it was tiny and they charged me for it! when i then rang the front desk they offered to remove the charge and did bring more large bottles of water and also left a fruit bowl which was a nice touch. when i went to check out there was a mystery bottle of wine consumed from the mini bar and the receptionist mentioned that it must have moved when i opened the mini bar - not possible as i did not open the mini bar again once i had discovered the mystery food in it. i was rather miffed at this and and explained the issue that i had experienced she asked for my business card and said that i would be contacted. nothing yet. for the reasons above i cant give the usual glowing review due to the housekeeping aspect of their service.',not_happy
id36104,' i stayed at the talbott with my husband to combine a - night getaway with a little business. we had booked a king room and were upgraded to a suite. what an absolutely lovely surprise! because we had booked in june ~ during a very popular time in chicago our rate for a king room averaged $----night before taxes so it was truly appreciated by us to be upgraded to a nicer room. wow what a room! we had an entry way a separate and large living room complete with a couch coffee table - chairs (that need to be replaced as they lunge forward) a fabulous hd tv and ihome system mini bar area and full size desk. in addition we enjoyed a huge bathroom complete with - vanity areas soaking tub bathroom and stand up shower. this bathroom even had a timer on a floor heating unit. we particularly enjoyed the blvgari bath items and i loved the blvgari bath tea bag ~ luxury! our actual bedroom was large and comfortable as well. we had a small safe in one of the closets and my husband had his own closet. there were plenty of drawers and storage for packed items. we felt quite at home and were thrilled! a couple notable items: although our suite had - thermostats....and we kept them at the lowest allowable temperature (-- degrees) it never felt cooler than about -- at best -and never registered actual temperatures. as individuals that sleep only in very cool temps...this was disappointing. also as this is a hotel with some history there are no ice machines available to guests. ice service is available by a simple call.....but actually came on the first call about --% of the time. we typically had to call twice to receive ice. breakfast in bice restaurant has the potential to be really fantastic or not good at all. we noticed that earlier is better and that the absolute best thing to order is the eggs benedict...superb! it is a delightful dish with fresh spinach and perfectly cooked egg. (request soft ) a close second is their version of steak and eggs. do not order just scrambled eggs or eggs over easy with the bacon....blah blah and not executed well at all! the bar area has a great feel to it but beware of high prices to order drinks. my husband and i enjoyed a jameson and a double bailey is to the tune of $--.-- before tip. yikes!! we immediately located - grocers within - blocks that sold liquor and bought our own supply for the cost of a couple of drinks. overall this was a wonderful place to stay and we cant wait to stay at the talbott again! the concierge service provided excellent advice and guidance the bell staff was extremely friendly and helpful and the front desk was cheerful and anxious to please each time we encountered them. thank you for such a wonderful anniversary-business trip!',happy
id36105,' the hotel is a perfect combination of luxury good restaurants and situated in a great location. the pool on the rooftop is amazing and the rooms were nice. we didnt spend a lot of time at the hotel because we were busy walking around the city. at the end of the evening we were to return and felt very comfortable.',happy
id36106,' great motel. prices reasonable. one half block from times square. walking distance to broadway shows. property in great condition. overall a wonderful experience.',happy
id36107,' i stayed at the sls beverly hills on december - & - ----. the hotel was very clean and my room immaculate. the staff wonderful. leah welcoming and respectful. raheleh extremely kind and genuine. fredo helpful and outgoing. lisa k. friendly and professional. the yogurt was amazing...not the typical yogurt. i only had breakfast there but it was fresh and good. valet staff courteous. definitely recommend staying here.',happy
id36108,' hotel union square provided an ideal place to stay for a week my first time in san francisco and a welcome return for my husband. this was the first time we had been away together since the children were born so there was a lot of expectation leading up to the trip. hotel union square lived up to all the buildup. it was romantic old fashioned while simultaneously providing every modern convenience and proximate to excellent food shopping and entertainment. the staff took phenomenal care of us offering good advice attentive service and the very personalized care that made this a really special visit. we hope to be back with the girls soon! special thanks to tony tom and heather.',happy
id36109,' ok so i wrote a review about staying at a off-brand hotel encouraging people to stay at name-brand hotels because of the list of bad experiences i had endured. well forget it... this hotel was dirty smelly and just downright nasty! my son had to pay $--.-- to park the car in an unsecured area. his car contained all his worldly possessions. when i arrived at lax i was told to wait and the shuttle bus would pick me up they did not tell me where to wait. after --mins i called back only to be told the bus runs every -- mins and i missed it because i was not waiting in the red area. got to the hotel was able to just walk into the room that my son was in because the lock was broken and there was no chain. pulled back the covers on my bed... and the sheets had been slept in and not by my son. disgusting. the towels in the bathroom were a dingy white that even bleach would not help. never will i stay here again. i dont want to sound prejudice here as i happen to love the indian people. but everytime i stay in a hotel where the management-owners are of indian origin-descent the places are sub-par',not_happy
id36110,' everyone there is warm and inviting. the rooms are a modern chic that has a touch of home. ton to walk to for food and night life!',happy
id36111,' i wanted to take a moment to thank lassandra for her exceptional service during my stay. i would like you to know that you have a valuable team member in lassandra. she is very friendly and welcoming and can prepare a wonderful breakfast quickly. on the morning of ---------- she had an exceptionally busy morning - with a large group of hungry contractors waiting for her as she opened her station. she didnt miss a beat and served all with a smile ! i went down to breakfast later than usual because of the morning rush - and even after rush - she remained kind and welcoming. she is a wonderful asset to the embassy suites family. i travel for my job and visit indianapolis once or twice a month. i ahave many reasons to look forward to my stay at embassy suites and lassandra is one of those reasons! eileen horkan',happy
id36112,' stayed here for - nights during the last wk of jan to early feb ----. check-in-chk out was easy & quick. room maybe small but it was always clean away from noise and has wide window and clean bathroom. our stay was during one of the coldest time in ny but we managed to have our - suitcases full of winter clothes in our room + clothes in the closet. it has free internet access. the staff are friendly and wiling to guide for questions regarding directions and others. the hotel is very close to subway stations chinatown little italy so dining is always easy. there is a diner in front to grab your daily american bfast. i would not hesitate recommending this hotel to my friends or family members.',happy
id36113,' while the elysian bills itself as a - star luxury hotel i encountered far too many problems with this hotel is staff to consider ever coming back. from a snippy waiter to no-show breakfast room service this kind of service is inexcusable. i actually had to schedule a talk with the acting manager last christmas in hopes improvements would be made to my stay. while the suite was small but comfortable the view was the wall of the adjacent building. a breakfast room service never appeared but i did receive alot of apologies. i dont wish apologies - just proper service. xmas light decorations in the courtyard slowly went out over the course of the week i stayed; never repaired. restaurant food and presentation was excellent except the very snippy waiter ruined the meal for me and my family. why the elysian is rated #- is beyound me especially when the trump is far superior. i understand there has been a management shake-up at this hotel...maybe this will improve the service.',not_happy
id36114,' this makes a pretty good home base for a traveler to downtown seattle. most things are in pretty easy walking distance though be aware (as i was not) that seattle is very hilly walking from west to east. the vintage park is on -th avenue which is pretty much the eastern edge of downtown so most places you go are downhill on the way there and uphill on the way back. north-south streets are mostly flat or have more gentle slopes. rooms here are distinctive with their jewel-tone color scheme. spring for the few extra bucks and go for the king premier rooms over the standard kings. for not much more a night you get about --- extra square feet of space plus a sofa. the bed was pretty comfortable and the bathroom was fairly large if a little bland. the tub was kind of shallow for soaking. there was plenty of closet space though drawer space was limited. there are all kinds of neat doo-dads in the closet including the tiger-print robe an umbrella and thick socks for keeping your feet warm. the lobby is smallish but does host a complimentary wine reception each evening at - featuring a local winemaker and some hors doeuvres. this is a nice touch as is the pet goldfish they will provide for your stay upon request. these are signature touches of the kimpton chain which give it a nice personal flair. tulio ristorante is attached to the lobby and serves fine italian cuisine heavy on the seafood. it is a smallish room serving all three meals and appears to be very popular as it was packed to bursting on a wednesday night. definitely make reservations here. there are ice machines only on the -th -th and --th floors of the hotel which is a little inconvenient. there is no pool and i didnt get a chance to check out the fitness room--i got all the workout i needed from the hilly streets. staff all appear to be eager to please and very capable. it can be a hassle to get a cab so plan on ---- extra minutes for that. in the immediate area the bar-restaurant at sister kimpton property the monaco is fun. and shuckers just down the street at the fairmont olympic has just about the best fish and chips ive ever had. you can walk to pike place market from the hotel though it is a bit of a hike. if you do the great lounge at the four seasons right outside the market is a fine place to fortify yourself for that trip back uphill. you can easily walk the six blocks to the monorail from the hotel and hop on that to get to the space needle. .',happy
id36115,' the last day of a really great conference i went down to the pool to relax and swim and within minutes was nailed in the head by a football thrown by rowdy college kids. imagine spring break. i had a headache for the rest of my night. what they dont mention is the resort is also a country club for the ill mannered wealthy spoiled surrounding families.',not_happy
id36116,' i stayed here in ---- in a street-facing room -th floor. the room was noisy: a fire dept. not far down the street sends engines driving with loud horns ---- just below the non-insulated window. there is no real view anyway so stick to a back room. the tvs have no remote. when i asked for one i got the run-around ( come tomorrow talk to the manager ...) and finally after almost a week the clerk let out the truth: some guests stole some remotes sometime ago and the manager simply decided to confiscate all remotes from all rooms indefinitely no exceptions - unbeleivable! the tv itself has only a fw channels with very bad reception. my tv cable was not even plugged properly into the tv until i asked it to be fixed but the reception although improved was horrible even then. you get to see snowy cnn hbo encore usa and a few local stations. the bath had an old-fashioned tub-on-legs and a sink both without plugs so i could only shower not bathe. the tub had a plastic curtain that i needed to pull around the tub if i didnt want a flood. the - towels were all relatively small. i asked the chaimbermaid for a large one but they dont have any. oh and dont forget to bring your own shampoo and drinking glasses-mugs (you get a few clear-plastic cups). the toilet leaked for a while but that was quickly fixed. the maid cleans vacuums and tucks-in the bed daily but linens are not replaced. the living room size was medium and contained a bed table+- small dresser mini-fridge and small wall closet. most of the guests were international students in their --s. the elevator is one of the old kinds with a folding metal mesh that you need to pull aside to enter and it slams right back on you if youre not careful. there is free wireless access but reception degrades the farther you get from the lobby. at my -th floor room reception quality was low. but there are places to sit in the lobby if you wish to surf and many do so. location is -.- blocks from union square but in a run-down environment which is unpleasant at night next to the notorious tenderloin district. the only reason i give this place a rating of two is it is relatively low price for a location so close to union square. personally i wont stay here again and would only recommend it to students on a tight budget. i guess you get what you pay for...',not_happy
id36117,' stayed here for business was very impressed by with the overall theme and charm of the hotel. the restaurant service and rooms were excellent and i look forward to staying here again whether it be for business or pleasure.',happy
id36118,' the omni is a posh hotel in the financial district very near chinatown and the embarcadero. the lobby is beautiful and smelled wonderful. the staff from the doormen to the front desk were friendly and very accomodating. the beds were very comfortable and room service was very quick.',happy
id36119,' my best friends husband reserved the room for her birthday and stated we would be there promptly at -pm to check in. we got there at -:-- and it was stated that our room was not ready and would not be until -:--. we were given certificates to grab a free beer at the restaurant across the street which was great when we returned at -pm our room was ready but the staff was very deliberately rude. my friends husband was told when we called the day before that the reservation was set under the name of his wife and the room was paid for and all we had to do was show up and get the room key. the front desk agent told us the room was not paid for and that my friend had to have a credit card. she handed him her husbands credit card and his id he promptly said he couldnt take it even though that same card had reserved the room. she pulled up her bank and showed that the amount of the room was already pending in their bank account. he immediately began to become agitated and annoyed saying that she had to provide a different card. she obliged and he then said the card was declined. she told him to try again and he refused. i pulled out my card handed it to him and he again stated it was declined. she and i both pulled up our accounts and showed him that there was no reason for the cards to be declined and for him to try it again. he finally did and her card worked. he gave us the key and walked away. rude. the sad part is the mod was standing right there and she didnt even try to step in just rolled her eyes at us repeatedly. same issues upon check out her card was charged twice for the full price of the room plus both of our cards were charged $-- dollar convenience charge. i called that night and explained that i was told my card was declined and was not advised. about any charges placed on it the desk agent i spoke to talked to me as if i was a child and said there was nothing he could do and it was a simple convenience charge and twenty dollars was not a big deal . this hotel is ridiculous and they need to seriously work on their customer service skills. the rooms are average and overpriced the only good thing about it is the location. find somewhere else.',not_happy
id36120,' my wife and i stayed here for two nights two weeks ago and were extremely with our choice. we used to live in seattle and watched the building being constructed but didnt realize that a hotel was going to be a tenant. it is about three minutes walk from mccaw hall which hosts the seattle opera and pacific northwest ballet the seattle repertory theater probably one of the best repertory theaters on the west coast and the intiman theater another repertory theater. it is also very close to seattle center. our room was a standard queen room and was more than adequate in size with an easy chair and desk with a comfortable desk chair. the desk itself was a generous size for working with power outlets above the level of the desk no need to scramble underneath the desk to plug in one is equipment. there was also an ethernet connection but i never used it so i cannot comment on it is capabilities we did use the wifi and that proved to be stable and with adequate performance web pages loaded quickly. the walls were in a muted yellow which may sound a little bilious but were in fact pleasing to the eye. the bathroom was large and contained a toilet large sink (i cant remember if there was one sink or two) and a walk-in shower but no tub. the shower had no door but there was minimal splashing onto the floor. water temperature and pressure were both excellent. the lighting was good in the bathroom but as in many hotels in the drive towards ecology they use fluorescent lights which means that it takes about -- seconds for the bathroom lights to output full power. there was a nice selection of toiletries however in the design of the bottles form overcomes function. the bottom of the bottles are tapered so it is impossible to stand them upright consequently the liquid has a tendency to drip out of them while they are lying laterally. the towels were large and soft better than average for a hotel and there were two robes. the room contained a larger than average sized safe (which we didnt use) and an iron and ironing board along with a refrigerator and microwave. the public spaces are bright well lit and filled with hotel level contemporary art. the parking is complimentary in an adjacent garage a non trivial benefit in seattle where parking can be expensive. we didnt use either the pool or the gym so i cannot comment. there are a couple of possible disadvantages depending on one is circumstances. there is no restaurant and breakfast is a bit of an oddity. there are packaged items for sale and there appeared to be staff on duty in a kitchen in the mornings to microwave the packaged food. it didnt look particularly appetizing and the setup seemed a little odd to me. unfortunately there arent many good breakfast establishments in the immediate neighborhood. the second possible negative is the location. it is in lower queen ann and there are numerous excellent restaurants available for dinner. it is however somewhat out of the center of seattle (defining the center as around the convention center and the shopping area of pacific center and nordstrom). off peak it is about a -+ minute drive from the hotel to the center during the day it can take up to -- minutes. alternatively there are buses within a -- minute walk that will take one downtown. the hotel is also a little inconvenient to get to from the highway. the exit (mercer st) can become very congested in the evenings and due to seattle is one way system in that area getting to the hotel on city streets can be convoluted and can take anywhere from - to -- minutes. getting to the highway from the hotel is considerably easier (except at evening commute time). overall an excellent hotel and one i would recommend for both leisure and business travelers.',happy
id36121,' we have just returned after a - night stay in the new yorker hotel. the location is fantastic. -- min walk to empire state . -- min walk to times square. - min walk to macys and madison square. the rooms were quite small but nicely decorated and adequate. the lady on the theatre desk( sorry didnt catch her name) was extremely helpful and very friendly. coopers tavern restaurant which is the hotels restaurant was quite pricey but worth it. try the new york strip. very tasty..',happy
id36122,' as someone else said you get what you pay for! the hotel is a bit rough round the edges and the manager is lacking in customer care skills but the rest of the staff we encountered were pleasant and friendly they even let us watch tennis on the telly in the bar despite being a football match on! rooms are spacious and clean if in need of a bit of refurbishment. air con worked and there were lots of channels available on the tvs. we never got a view of the marina so never used the balcony. the shower was very poor very low pressure unless you left it cold. we never ate in the restaurant. breakfast was reasonably priced and ample choice in the coffee shop in the hotel. location is ideal for metro (- minute walk) where there is a safeway as well as a choice of places to eat. we ate in the nearby philips restaurant where there was lots of choice including fresh seafood and crab. the pool was closed as it is out of season but is beside the road so would not have used it anyway. okay for a couple of days but would not have wanted to stay any longer. value for money.',not_happy
id36123,' i rated this okay as the hotel room itself was not all that clean. we requested clean sheets for the bed after seeing yellow spots. they just remade the bed but did not change the sheets. also there were nasty dirt stains and holes in the curtains that were unpleasant to look at. on another note the kids had a blast at the indoor waterpark. there was an abundance of lifeguards who were excellent in providing information and securing the safety of everyone in the waterpark. kids also eat free w-adult purchase and the staff was friendly especially our waiter bobby at the st. paul cafe who provided excellent customer service.',not_happy
id36124,' i stayed for - nights over a weekend while teaching a workshop at a convention. as i flew in from the east coast arrive around -- pm and was on business i found my originally assigned room overlooking a roof-top bar too noisy but the front deck was good enough to offer me a quieter room. the hotel room was large and well appointed why cannot hotels show you a floor plan and help you select a suitable room. this is routinely offered when we book an airline flight?',not_happy
id36125,' concierge was not too friendly though he did provide the necessary information as written in his manual. other staff was nice and friendly specially the car parking valet and the maid for the room. took time to figure out the room heating and the service guy was warm and friendly and helped me figure it out very well. would stay again for the central location and good value for money for the rooms per night. valet parking is expensive though as compared to other hotels nearby and i was charged $-- for the third day since i picked the car after - pm they should not charge hotel guests atleast for the day they check out or atleast until evening of the day.',not_happy
id36126,' the location is great. rooms are spacious and clean. it is furnished minimalistic. but has what you need. very little noise from the street. the building is old and you can see this some places in the room. friendly staff. would not recommend breakfast at the hotelbar.',happy
id36127,' the hotel was clean room was clean the continental breakfast was better than in other days inns...but while we were away all day somebody went trough our stuff! we had some change stored in a bag inside a closed suitcase. it was gone when we came back. doors and windows were locked so it had to be somebody with a key. everything else was still there but knowing that somebody went through our stuff...we dont know what else they did!!! good thing we always take everything with us that is important to us! and when we confronted the manager he seemed like he didnt care at all!!!',not_happy
id36128,' let me begin by saying i was in town for a conference and the conference staff was phenomenal. the hotel room however left much to be desired. i stayed in the west tower and was highly disappointed by the decor and the overall darkness of the room. the window was really half wall and half window providing little natural light. the bed literally sank into the bedframe when i sat down and felt more like a sofa bed than a king size pillow-top mattress. i hope this location is due for a renovation soon.',not_happy
id36129,' i was in chicago for a conference and stayed at the palmer house for four nights. not one night did i get a restful sleep. the hotel has not been soundproofed so you can hear everything around you from loud televisions to slamming doors. this lack of soundproofing is very evident when the l train passes by every five minutes. during the time i stayed at the palmer house construction was taking place on the floor above mine. the work started around -am with a loud jackhammer device shaking the walls. there was also some construction taking place in the lower level of the hotel where one enters from the street. the smell of garbage was strong. i would not recommend this hotel for someone looking for a restful sleep.',not_happy
id36130,' stayed - nights at the affinia manhatten in a studio suite and everything was great. two very comfortable double beds which was enough for three adults. housekeeping was excellent and we had no problems with anything we needed a quick phone call to reception and it was sorted. we had a room on the --th floor so the noise was not too bad only the fire engines on our street but they were not too often. if you need a good diner in the area the best one we went to was at the back entrance of madison squre gardens called the stage door deli we had our thanksgiven dinner there and it was delicious. thanks again to amy for all the help with our booking will definitely recommend the affinia to our family and friends cant wait to go back.',happy
id36131,' first off the location was great. it was half a block away from the --th street mall....right next to the b line bikes as well so you can bike around every where! the staff was very friendly and always helpful. the rooms were clean & towels and soaps restocked every day. never had an issue with the room. this is obviously not a five star immaculate fancy hotel...so if that is what you are expecting look elsewhere!',happy
id36132,' as a accor long time member very disappointed with the room. even thou it was -rd floor i felt like sleeping in a bunker. except a location all other parameters are average. using as a bench mark brisbane sofitel we did not get value for our money.',not_happy
id36133,' we had the package that included parking breakfast and a cable car pass. it was well worth the small upcharge as the breakfast was wonderful the parking would have been expensive and the cable car pass was for - days. the hotel is in a great location and everyone was helpful and nice. cant wait to get back!!!',happy
id36134,' the n.y. palace is truly a palace in the middle of manhattan. the property is nothing short of spectacular. the location is tops. the service is outstanding. we could not ask for a more helpful staff. i could say more but in this case my opening statements cover everything. we will return next year at christmas. if possible stay in the tower rooms. the views are great and the club room is a wonderful benefit.',happy
id36135,' we loved every minute of our stay in cedarbrook. it is beautiful clean - and you have no idea that you are so close to an airport. the room is a bit small - but there are ample common areas free food pool table and areas to walk. all for a very affordable price. the crowning event was a shirt that was inadvertantly left in the room which the staff quickly and graciously mailed to us. we would definitely go again and told our local friends to recommend this place to anyone else that visits.',happy
id36136,' this hotel is very basic but you dont go to nyc to sit in your hotel room. the location is fantastic. ---m from the centre of times square. accommodation was clean and comfortable. staff were great. we would definately stay there again!!!',happy
id36137,' stayed one night a the comfort suites north. convenient to i---n and the restaurants along i--- and over into san antonio. very clean good wi-fi and the price with senior discount was under $--. i couldnt believe it. for those wanting amenities there is an indoor pool laundry and exercise facility. what is not to like?',happy
id36138,' we paid $---.-- per nite plus --.- percent tax and --.-- parking per day hotel was approx. - blocks from the inner harbor. hotel check in went smoothly allowed us to check in early. room had microwave fridge and coffee maker. only complaint about the room was that the bathroom was extremely small. bathroom sink was in living area. maid staff were very accommodating with extra towels toilet paper etc. hotel bar very small however there was a bar outside next door called the pratt street ale house which was a fun place to be. would stay here again cannot beat the price. a few blocks away from football and baseball stadiums.',happy
id36139,' a fairly typical airport hotel efficient clean and clynical. the lobby was freezing in december. rooms fine and the room service food was good. only -- minutes by regular shuttle to la is awful airport.',not_happy
id36140,' my son had another baseball tournament in columbus so we stayed here again. we both enjoyed our stay. the breakfast served it is purpose the beds were comfortable and the kids enjoyed the pool. i would say this place was a fair price for what we got. i would stay there again.',happy
id36141,' we held our wedding reception at the lenox hotel four years ago and recenlty returned for a weekend visit. we can not say enough wonderful things about the lenox family and staff. from the momemt we arrived to the moment we left the staff was incrediably warm friendly skilled and on their a+ game. they have redone the lobby ladies room beautiful marble counters the hotel is dog friendly so friends visited us with their dog for morning coffee in the lobby and our baby received a stuffed animal upon our arrival and when we left everyone was saying bye to our baby. truly a wondeful fantastic hotel. an absolute must! and the location is perfect! right in the center of it all in the back bay and if the weather is poor you can easily get into the malls at copley & the pru. a big thank you to the lenox for again exceeding our expectations!',happy
id36142,' our first room was with a view to the construction on the other site - to much nouse from early morning till late. we then got a room into the back with no view and no sunlight and the noise from the aircondition are extremely high so we had to turn it of at night. the best thing about the hotel is that its very close to central park hudson river and to a subway station and the people working there are very helpfull. it was not worth the price.',not_happy
id36143,' only stayed for - night for a whistle stop tour of the city. - minute walk to harbourside for cruises to alcatraz and also to tram lines going to centre of city and union square. very close to chinatown little italy and plenty of shops and restaurants. rooms very clean with tea and coffee facilities magazines- leaflets on local area and air-con. no mini-bar or fridge. car parking $-- for -- hours. very helpful staff gave us maps of local area and reccommended places to eat. a lovely stay.',happy
id36144,' nice rooms very clean very pleasant crew. well come back again.',happy
id36145,' just returned home from a business trip to san francisco in which we stayed at the fairmont hotel up on what is called nob hill. the hotel is so full of itself. everything is an extra charge. if you wanted to hook up your laptop in your room it was an extra $-- a day. there was as workout room but then again if you wanted to use it it was an additional $-- per day. there was not a coffee pot in the room. lots of the rooms are without a view. just look at brick walls within a square. my room also had a crack in the sink and one of the towels was torn. the organizers of the conference told us that the hotel charges $--- per gallon of coffee that was served during the breaks. yes the lobby is beautiful but the room was just a room. i would not recommend this hotel unless you just have lots of money to throw away. plus if you had a car the rate was $-- per day if you were going to use the car and only $-- if you were just going to park it and not use it....really folks then why would you bring a car if you were just going to park it.',not_happy
id36146,' i really cant fault this place. my boyfriend and i stayed there for - weeks in february. we had had a bad experience elsewhere and just happened to come by the island inn by chance but we were so glad we did! it was so affordable - it worked out to be $-- p-n plus tax for the whole room (we were paying $-- for a hostel with shared facilities!) the room was spacious with a private bathroom and kitchenette. it was extremely clean. it is more like a live-in temporary accommodation for most people therefore it was very quiet. the area was fantastic! not on the istrip of the gas lamp area so it wasnt noisy but the main street was right round the corner. you also have use of a private gym and library. there is always someone on the front desk so you feel very secure. the only downside is it only has a microwave no oven. but there is a fridge and toaster! need to have your own plates and cutlery as well. the owner has - other properties - j street is also very nice although i didnt stay there but the other one which i cant remember the name of was awful in an awful area.',happy
id36147,' we got an incredible rate for this hotel via priceline.com. the rooms were clean. the beds were small but comfortable. we liked that the mall was connected to the mall which made it convenient when we went shopping. the workout room was nice. they had a good variety of cardio and strength training equipment. it was conveniently located to the freeway so that made getting to different parts of two easy. the downside was that there is no free wifi in the rooms. even motels offer free wifi. there is wifi in the lobby but it is still a drag. overalli would recommend this hotel.',happy
id36148,' booked a suite - beautiful rooms good sized no amenities lacking. i found housekeeping and door staff eager to help front desk pleasant and professional. lobby-common areas very nice with free wine-cheese in the afternoon and a.m. pastries were well free - a nicety but in nyc would walk to a real cafe. park ave s location is great. i would gladly stay here again.',happy
id36149,' the best thing about the hotel is its great location. it is within safe waking distance of a lot of sights and offices including many great restaurants. upon check in our room had a soiled q-tip on the floor in the bedroom and there were (-) light bulbs burned out in the bathroom. they did replace (-) light bulb. hotel parking is quite expensive ($---day). the hotel is public space decor has no coherence from room to room. the restaurant menu is modest; however the food is good. i will not return nor will i recommend to a friend.',not_happy
id36150,' stayed here for one night in october before a wedding. overall it was a nice stay. i arrived after midnight and still had no issues quickly getting a shuttle from the airport. driver was friendly and helpful. check in was efficient. i got a regular king size room on the concierge floor. room was comfy -- beds were new and recently remodeled. it is obvious the property is a little older in style but with the remodel it isnt that bad. room was clean and the air worked well (always requirements in my book!) conceirge lounge is wonderful. they do eggs bacon sausage and potatoes along with the regular cereals breads and fruits. service there is great --- very friendly. ive stayed there twice now and have been really impressed. they also have a nice indoor pool in the courtyard ---- we used it on prior visits and it was nice as well --- although like all indoor pools the smell of chlorine is really strong. nice place clean rooms conveniet to the airport. id definitely do it again.',happy
id36151,' in town one week after hurricane sandy to visit two colleges. we knew that nyc is very expensive and the rooms are tiny but had not stayed in town before. we checked in took the elevator to our room on the tenth floor and found very narrow hallways. our room was small but efficiently laid out. it was facing the rear so traffic noise was minimal. the bedding was comfortable and clean and bathroom were very clean and remained so throughout our --day stay. the cleaning staff who we encountered in the hallways many times were especially friendly and always smiled -- that was striking to me. we found the staff at the reception desk too to be very friendly and helpful at all times giving us directions to various subway stops hiring transportation to the airport...breakfast was standard hampton inn fare which was just fine. we would stay again most definitely.',happy
id36152,' we stayed at four points sheraton for - nights before we flew back to australia. we stayed at one of the renovated rooms which was quite good. however the bathroom door did not lock. we enjoyed the free internet which was really fast. it was great to have free internet after all the other hotels we stayed on our trip charged exorbitant rates for internet. parking was a bit expensive at $-- a day. the check-in and check-out queue was a bit long. i wish there were more staff at the registration desk. usually there was only one person manning the normal registration area. the room doors make a loud noise and it seems like there were a lot of in and out traffic from rooms. i didnt notice any noise when i stayed at lax airport marriot. perhaps we just got a noisy floor or this hotel was busier compared to lax marriot but we were woken up several times by the sound of doors slamming. this time we didnt take up the ---- offer but we will definitely do that next time to save paying for an extra night. it is a great offer to have for all of us who fly out really late at night to australia. overall we will consider staying at this hotel again.',happy
id36153,' do i really want to let people in on this hotel? -. the location was great. close to central park close to rockefeller center close to several subway lines close to restaurants stores and markets. what else can i say? -. the price was very reasonable for new york. -. the hotel is older and small. the lobby is essentially the front desk and a hallway. but who needs a lobby? the elevator was old and slow so i often took the stairs instead. the room was clean simple and functional. a bit small but in new york i am not spending a lot of time in my room. had a small fridge which was a blessing and a-c. the bathroom was small and “retro”. perfectly adequate for its intended purpose. -. the front staffers were nice and friendly. there was coffee and one (-) muffin for breakfast free of charge. overall it’s not the ritz but was a perfectly adequate hotel with great rates and a great location. super value',happy
id36154,' friendly and efficient service from start to finish. comfortable good sized room. dining acceptable. very well located for back bay museums and concert hall. moderate walk to historic centre- no strain as boston is such a lovely city to walk around in. it is still a town of stone and brick rather than steel and glass and it has a sense of history that most us cities lack (dare i say that it is a more european city than most in north america).',happy
id36155,' my husband and i stayed here for - days - nights for our babymoon visiting from new brunswick canada. we were a little worried about the - p.m. check-in with a flight arriving at -- a.m. but were assured we could leave our bags earlier (finding storage lockers in nyc is very very difficult) and to our immense gratitude and pleasure our room was ready for us at -- p.m. this pregnant woman couldnt have been happier to rest her feet after being up at - a.m. travelling! the room was clean and i loved the attention to detail for space. it is a small room but those little ledges dressers and half-moon tables did a great job at storing all our stuff and before long we felt right at home. the kitchenette had everything we needed including those little details like ice cube trays and paring knives. the breakfasts were hopping with lots of variety from hot entrees like scrambled eggs and pancakes to oatmeal hard boiled eggs lots of fresh fruit bread and pastries. it wasnt gourmet but it did the trick first thing in the morning and we always left room for a nosh at the dean and deluca at the corner of --th and -th (try their croissants but be warned theyre rich!) the hotel itself is ideally suited being just down the street from the --th street subway stop and being right across the street from the --th---st port authority which was handy on our way home because we picked up the shuttle from the port authority to newark saving us $-- each instead of picking up the shuttle at the hotel. we loved coming back to this hotel every evening; the staff were incredibly accomodating and friendly but non-intrusive. when we were scarfing down our lunch on check-out day the cleaning woman knocked on the door and seeing us scramble assured us that she would happily clean another room while we finished up and for us not to rush which i really appreciated. for our first trip in new york city we were so to make this our hotel and cant wait to experience it again with our kids one day.',happy
id36156,' the first and most important issue is the location of the hotel. it is about a ----- minute taxi ride (about $-- before tip) to and from the amtrak --th st. station depending on traffic so it isnt the most convenient place to stay if youre wanting to do the city center locations. you will pay the same taxi fare to go from the hotel to city center locations like the art museum. i was there to visit the art museum so no it isnt most convenient. to further make my point i was out in the fairmount neighborhood and a taxi company refused to drive me back to the hotel-said he wasnt allowed to go that far that id have to go with another company. hmm. the front desk is very helpful and we actually did ask them for a lot of things. front door staff is good and took our luggage up for us got us taxis took care of our luggage on departure. conceirge didnt seem as knowledgeable as i expected which is why we started going to the front desk instead. the rooms were ok nothing special. dont look for the notebook in the room that tells the hotel amenities we had - rooms and neither had one. we had no way of knowing if they had wireless but they do have it and it is $-.--. as usual with almost every hilton room ive stayed the lighting is low which is so annoying and there arent enough outlets to plug in your devices we all have now. i need to plug my phone in beside the bed. ugh! i had to plug it in on the desk. bathrooms are small beds are comfortable though. they only give you two bath towels that are less than the quality most hiltons furnish so i had to call for extra but they didnt arrive until after the second request. the second day i left a post-it on the pillow with a generous tip politely asking for extra towels please but they left nothing. i have done the same thing many times in other hotels and always housekeeping has left extra towels for me. i just let it go and didnt ask for anymore towels. housekeeping also didnt replenish some of the items we used like the disposable coffee cups and q-tips and they should have changed out our toilet paper roll as it was almost gone but they left it as is with one wrapped roll there for us to change i suppose. the restaurant is delmonico is steakhouse and our one dinner there was excellent! the service was good too. the breakfast is buffet style with a chef to make your eggs. it is not a huge choice for a buffet but it was enough for a standard breakfast. chef was quick with the omelets. breakfast service staff is sparse you might not get your coffee refilled...even once. we had room service once and ordered pizza and drinks-have to say pizza was fantastic! pizza style is a pretty personal preference but this was crisp lots of sauce good! i think this hotel is ok if you have a reason to be in that particular area or you happen to have your own car. there doesnt seem to be a whole lot around the hotel to do otherwise and youll have to get a taxi out and they are far enough out that taxis dont sit there waiting for a fare. hotel staff is more than happy to call for a taxi for you though and it is not more than a -- minute wait from my experience there.',not_happy
id36157,' we stayed at radisson hotel for one night on our way to ny. the room was clean quick check-in-out and good shuttle service to the airport. we need special assistance and one of the staff was very helpful. next time we will need a hotel in la airport we will definitely go to this hotel.',happy
id36158,' we stayed in two other holiday inn express in nj before staying at philly holiday inn midtown from end may to - june. it was a pleasant surprise to find the room spacious quiet and clean. the frontline staff and concierge in the morning shift were very cheerful and friendly. most of all we were greeted each morning by a chirpy breakfast host catherine who made us feel so welcome and at home. this is especially commendable considering we are asians. catherine treats all her guests alike as she would come up and chat with us offer tips on getting around the city. when she knew we were sending stuff by mail she even helped us get some used boxes from the kitchen. this personal attention is what differentiates a good hotel from others. friendly service staff are the hotel is branding. however the service friendliness somehow dips with the afternoon shift. staff are less approachable but professional. the temperature in the room is inconsistent as it goes by the thermostat. despite these i would not hesitate to come back to stay in this hotel again as it offers good value for money.',happy
id36159,' this is a great hotel located close to all the shopping area and other relevant places in san francisco. the lobby is very grand and it is easy to get lost in such a huge space. the staff are all very helpful and polite. the room was clean and a nice size. the bathroom had a great decor. the only thing is that when you stay here i would advise you never go left out of the main entrance. always go right. to the left is the slightly less desirable part of san francisco. there are plenty of palces to hire cars opposite the hotel and the concierge can organise this for you if you wish. a very pleasant place to stay.',happy
id36160,' ill preface this review by saying i found the rate of $-- for this hotel on a random site and it sucks because i cant remember the site to book there again. after seeing the rate and the pics of the hotel on the web i was very skeptical i was hoping for a luxury hotel but expecting the no-tell-motel ....boy was i wrong!!! upon walking into the lobby we could tell this was going to be a great hotel the entrance gave the feeling of luxury. the guys at the front desk were awesome we arrived at --am and check-in was -pm but since the room was ready we got to check-in and put our bags in the room and get on with our day with no worries about our bags. after getting to the room and walking in all we could do was walk around and see everything plus taking pictures was the order of the day. ive stayed at plenty of westins hiltons and other nice hotels and the eldon is on par with all of them plus you have the added feature of it being a suite with full kitchen. the other big thing is it is across the street from the convention center and a short walk to all the sights. overall i was most definitely pleased and would highly recommend this hotel to friends',happy
id36161,' i dont know if it is fair to disparage a hotel that is $--.-- a night but even at cheap prices one has a right to expect some level of decent accomodations. the rooms were fairly large but depressingly drab. they reeked of smoke and the curtains were worn. the security of the door (an electronic key) was utterly useless as it seemed to be as easy as cake for someone who knows what theyre doing to gain access to your room. the linens were a joke. is it too much to ask to get washclothes that dont have holes in them? and the sheets looked like they had been in use since the -- is. there were hairs on my pillowcase and burnmarks on the bedspread. i actually never got under the covers either night and slept in my clothes. two of the tv channels (cable) had no sound at all. the area is depressing with only a jack n the box and a seafood place available for those brave enough to walk around the corner. i booked a stay there to attend a cardinals game so i knew going in it wouldnt be great. i just thought someone might care enough to provide the basics to anyone desperate enough to stay there. i will say that the front office attendant was extremely nice and helpful and answered all of my questions with a smile. and there was a coffee maker in my room along with a hairdryer. neither of which i used. otherwise nearly any other motel in that area would probably be a nicer stay. (or maybe not. lol!)',not_happy
id36162,' stylish throughoutand being christmasthe courtyard areapool etc were all alight with pretty fairy lights & a gigantic tree.the staff were friendlyas were the staff in tulas.our room was always cleaned thoroughly and coffee replenished every morning.maria in the gift shop was spot on getting us directions using the metro to get to citadel.the free shuttle was another plus and we also used it to get us to the metro station (saved us a -- min walk) and rite-aid and ralphs are just around the corner from the hotel.thanx for making a couple of kiwi is from g.i auckland !talbot & mckee',happy
id36163,' we stayed at this hotel in july ---- for -- nights. we arrived early but there was no problem booking in and we were given our room straight away. our room was perfect with fresh towels and toiletries everyday. the bed was very comfortable and there was coffee-tea making facilities provided in the room. we had a complimentary self service breakfast and this included cereals toast cheese doughnuts fresh fruit yoghurts tea coffee and orange juice. you could eat as much as you liked. the breakfast room could have been bigger as it was always very busy. we always managed to be seated but some guests took their breakfast to their room. the hotel was very central for getting about and we would certainly recommend it for staying in the mid -town area of new york.',happy
id36164,' the hotel is located conveniently adjacent grant park but the rooms looking west (like the one i had booked) are looking and listening to the loop . the room was big enough clean and practical. but the fire alarm sat in an ugly hole in the ceiling and the bathroom was small the toilet only loosely screwed to the ground... considering that it once was the first hotel of chicago hosting the presidents it is a little bit disappointing to watch the decline. the breakfast room is a dismal place without windows but the food was good.',not_happy
id36165,' very clean and comfortable for a reasonable price and with excellent staff... very helpful warm friendly atmosphere.',happy
id36166,' we stayed here for - nights from the --th---th october and we thought the hotel was lovely.nice rooms professional staff and excellent location...only about a ---- min walk from central park about - min walk from the subway and not a bad walk to times square etc. lots of restuarantscafes and a supermarket near by we would definitely stay here again',happy
id36167,' yes this is a holiday inn not the hilton. (careful there are several holiday inns in the area and many people got confused when checking in.)this was located on the corner of columbus ave and north point street. however the four nights spent here were fine and a real value because of the aaa bed and breakfast rate ($--- sun-thur $--- fri and sat) which included the cold continental breakfast($--.-- pp) and parking ($-- per day). this is a five story hotel located three blocks from the warf where all the tours are accessible. on the same block and next door you will find holiday inn express marriott hyatt and hilton all low rise hotels. one block closer to the warf is the marriott courtyard. noise was certainly an issue especially when we did not realize housekeeping cracked the window open and did not close it. i resorted to my earplugs brought from home to finally get some sleep. i imagine all rooms facing north point street in all hotels listed would be on the noisy side. in this hotel odd numbered rooms face the street and even numbers are facing a wall (probably much more quiet). mary at reception was great with offering to move us but we declined (unpacked already otherwise i would have done it). our room was large with a couch in it. other rooms offered a microwave and refrigerator but no couch. other then the noise this was the perfect location and met our needs fine. two blocks away was ghirardelli square shops and ice-cream. across columus ave. was the cannery shops and restaurants. the city tour on greyline (pier -- ---) was very informative. the wine tour with greyline was great because of ken our driver. he knew a great deal and was so polite. -- minutes away is muir woods. the redwoods were interesting to see and the trails are easy for anyone to enjoy. of course alcatraz cant be missed. boats on the blue and gold line leave multiple times in a day from pier --. i recommend buying tickets in advance (for us only one day because it was off season) either by phone or in person. pier -- is full of restaurants but dont miss the experience of buying a crab from the street vendors for a real san francisco experience to remember.',not_happy
id36168,' my husband and i have stayed here -x within this year. pro: centrally located decent staff nice rooms clean hotel and quiet. con: valet: for some reasons this hotel charges $-- if you look at other hotels nearby some charges as low as $--. there is also a car garage less than a block away where you can park -- hrs for $-- if that makes a difference just no in-out privilege. internet: they charge per day or weekly. sucks if your there for business.',happy
id36169,' i have stayed at all of the w hotels in new york and this is my most favorite one. i must have stayed there at least -- times. the location is great the bar is always happening and the suites are very nice. one drawback is that they dont always provide the best service and they dont always give special preferential treatment to their platinum members which is a shame.',happy
id36170,' spent - nights here during elvis week and was a very pleasant experience.room was good clean and comfortable.very good choices for breakfast both hot and cold. the staff were very friendly and helpful.as other reviewers have mentioned hotel is close to the freeway and only a couple of minutes from downtown memphis.they also have a security guard on duty from late till about -:-- am in the morning.would definately stay here again.',happy
id36171,' well located and rooms functional but a little small well equipped. i would echo other comments about wifi being expensive. it really is about time wifi was included in the price for me it is a choice maker. when i have a choice i will go to a hotel with free wifi not one that you pay $--+. breakfast and bar also very pricey but this is ny.',happy
id36172,' the hotel is convenient to everything. there is a mall approximately one block behind the hotel. everything else is within walking distance ie. cable cars f train shopping etc. the room was a wee bit small but exceptionally clean. the floor to ceiling windows provided for wonderful views. the bathroom was very modern and spacious. the beds were very comfortable. the maids ring the door bell to the room before entering. check in and out was a breeze. the pictures from previous viewers of the hotel and rooms are exact. if you want great suggestions for resturants ask for earnest at the porter is station. he suggested sears fine foods which was about a - mile walk towards union square. great food. he also suggested an italian resturant down by the fisherman is wharf that is spelled something like chiccolic. wonderful wonderful food. take either the trolley-cable car or the f train to pier -- and fisherman is wharf. if you are looking for tours i suggest the san francisco city tour and the brunch cruise by viocor only. i would stay here again with no hesitation.',happy
id36173,' this was one of the hotels that was offered for a weekend convention (near the circulator bus to the convention center) and i chose it for the convenience of an early breakfast (early schedule at convention) and its close proximity to a metro station. i wasnt expecting much after reading reviews about the disrespect attitude and unresponsiveness of the staff. however i couldnt have been more comfortable with every aspect of our stay. we stayed a full - days and never once did i encounter anything other than gracious service and polite interaction. in fact some went out of their way to be accommodating. a desk man named branko was especially observant and caring - more like a host than an employee. it was obvious that personality and manners are a criteria for employment and that everyone was well-trained. breakfast was very basic but enough to get a busy day started. there was free wireless service in the rooms and - computers in the lobby area. outside the breakfast area are vending machines ice machines and a laundry room ($- per machine) all on the ground floor. rooms come with microwaves sinks refrigerators single coffee makers and basic table settings. our sitting area had a table and - chairs tv and - arm chairs with plenty of lighting. not huge but enough to have a place separated to avoid disturbing another still sleeping (in the very comfortable bed). good pressure in the shower and good housekeeping in the bathroom. the bonus? fabulous pillows! lots of them and very fresh and cushy. there are - stairs to the front door and then - more to the lobby which may be a consideration for someone with mobility limitations. the renaissance is next door and hudson is around the corner for drinks in the evening or a grander breakfast in the morning. an asian restaurant across the street was very good. our only disappointment was a referral we got from the hotel to eat dinner at the grillfish next to the asian eatery. it was such an awful experience all the way around - ambiance service food prices. a wasted evening. right outside the grillfish though is a bus stop where georgetown shuttle buses come by every -- or -- minutes. these are great - ride until you see a place where you want to eat or shop get off then catch the bus back later. about - --- blocks toward the metro station is a place called froggy bottom . pizza and beer and the best burgers around at nice prices. another - --- blocks to the foggy bottom metro places you at the edge of george washington univeristy. besides the convenience of the shuttle to georgetown and the metro we had coffee shops trader joe is drug stores a liquor store fast food and shopping all around us within easy walking distance. part of the stay was a negotiated rate and the rest i booked myself. i have to say - prices are all over the place. i finally snagged a nice rate through priceline and then paid a not-too-bad rate for the convention ($---) when the hotel was full. while nothing fancy this is a comfortable and friendly hotel in a walking neighborhood with plenty of choice and convenience and ease in getting around. fyi: while i couldnt find this information before my trip i found a bus (-a) specifically for dulles passengers that goes to rosslyn metro and lenfant metro. lots nicer to get a cab to your hotel once youre in the city.',happy
id36174,' we stayed for five nights in april ----. we had stayed at this property -- years ago and it is much larger than i remember. the hotel is built into the mountainside so it is very hilly and spread out. this time we had a room about as far from the falls pool area as you could get. we took the complimentary shuttle from outside our building to the pool and back. you can call from your room or the call boxes located at each stop. it is pretty efficient and comes within - or -- minutes of calling. the rooms are along the lines of embassy suites with separate living room that has a sofa bed. our sofa bed was pretty new and had a memory foam mattress rather than the old spring style pull out beds. another nice feature in the room was the fact that the sink was separate from the shower area. very helpful when you have a teen age daughter traveling with you. our biggest complaint had to do with housekeeping. it seemed to be hit or miss. one day we went to the pool around --:-- and came back to a dirty room at -:--. after we showered we called housekeeping to get the room cleaned. when we arrived home that night a very basic cleaning had been done. they left the room with very little toilet paper (we ran out by morning in fact) they took the sheet from the sofa bed and didnt leave a new one and we had no tissues. they also did not clean the floor during our stay. there was a small leaf on the bathroom floor that remained for the five nights. i could have picked it up but i used it as a test to see if they vacuumed. the small leaf remained. we only had breakfast once and it was very good. the wait staff was efficient and courteous. front desk staff was also pleasant. workout room was fine. there were several treadmills and elliptical machines each with their own t.v. and there were headphones to use if you forget our own. overal property is fine. the problem is that there are so many great resorts in the phoenix area and this one is nice but not great. the parking can be limited depending on occupancy and where your building is located. if you arent much for climbing very steep stairs or roads to get to your room request one in the lower section when making your reservation. this property needs to be spruced up and housekeeping needs to get a little more with the program.',not_happy
id36175,' the hotel is in a good area and we called in advance to make certain that the room was clean for an early check-in. i was quite happy that they were able to accommodate me under short notice. the staff was nice to meet my needs. the room itself was a standard room. it is a small hotel and there was no restaurant on site. however there are lots of places to eat close by so we had many choices. they have refrigerators in the room so we were able to keep our drinks cool. if you expect a - star hotel for amenities then this is not the place. if you want a reasonable budget hotel then it will fit your needs like it did for me. ill likely return.',not_happy
id36176,' as several others have posted this hotel is a scam. if you book through hotwire priceline etc. you will only get a handicap smoking room. i love the way the manager responds when these type of complaints are posted as he dont care!!! they have been doing this a long time. if you want a non smoking room you pay ----- dollars more. i had hotwire ban this hotel from my searches as i stay in this area ---- times a year.',not_happy
id36177,' this hotel has a history of being the site for filming of some adult films which can be a novelty in the fun-loving city of san francisco. the reality however is that this hotel is seedy at best dirty ragged old offers incredibly poor customer service and it is located in an area you dont want to walk at night or leave your car. we stayed in ---- and have friends staying there now (we would have told them to make other plans had we known). the experience they are having is the same experience we had: horrible! the heaters dont work in the room the rooms are tiny outdated shabby. really the worst ive stayed in ever which is saying something. we checked in very late and had to stay one night the shower didnt work in the morning we asked for a room change. there was no help to be had the whole place was dreadful so we found another hotel for the rest of our stay. we couldnt get our prepaid rooms repaid but frankly it was worth it to leave and pay double to stay somewhere else. there wasnt a single redeeming feature about this hotel or location.',not_happy
id36178,' stayed here based on tripadvisor comments which were mostly right-on. the most significant for us were: -) location within walking distance of the amtrak king st. station pioneer square and the free bus line (#--) which accesses everything from belltown to chinatown. ferry terminal and stadiums are also nearby. -) a room that was large quiet and very clean. we asked for and were given a quiet interior room. many exterior rooms face the highway -- viaduct or the street so they are probably a bit noisy. -) staff that was helpful and friendly with no exceptions. -) a fair price. in summary: a great place to enjoy the city without a car.',happy
id36179,' our family loved this hotel. - miles to balboa park-san diego zoo and very modern furnishings and contemporary lobby. we stayed on the --th floor and our views of the harbor were fantastic. used the pool on the -th floor and while it was a smallish pool it was nice and warm and great views of downtown. only downside is the very narrow parking garage was afraid of hitting the car leaving in and out of the garage. otherwise a great hotel for a great price! they gave chocolate chip cookies also. yum!',happy
id36180,' we stayed at this hotel for a week whilst on business in dc. i do not recommend it. we stayed in a room with no kitchenette attached. the beds are small horrible and old. they are not queen size & look smaller than double. the springs are old and they sag. i did not sleep well. the bathroom is not nice. the percolator etc. & closet are in the open in the bathroom - gross. the toilet is made for very short people. on three occasions i ordered room service. the attendants argued with me on the phone (and others nearby) that certain items werent even on the printed menu. when it was delivered on - out of - occasions the attendants were rude and hostile. for what is offered it is terribly overpriced & not worth it. on the first morning we had breakfast at the restaurant hotel. they were aware it was going to be busy however they failed to employ more servers to cope. poor management. people who arrived late were served before and twice i had to ask for some service. finally the duty manager served us and again rude. with only -- minutes to eat our breakfast it was not enjoyable. the only two people in this hotel who had any semblance of good customer service was the door men. we paid approximately $----night - and it is definitely not worth it. if you need a hotel in the area go stay at the marriot nearby i am not sure what its like but surely it is better than this hotel!',not_happy
id36181,' the last trips i have made to houston and stayed over night it has been in this crowne plaza. i stayed in the crowne plaza downtown but i like this one the best. the staff is friendly and helpful. they make you feel welcome. i will stay there on my next trip.',happy
id36182,' i just got back from staying three nights at the park plaza for a business trip with three colleagues. i have to admit that i was a little nervous after reading some of the other reviews on here but ended up having a pleasant experience. the room was a fine size for one in the heart of the city clean and with a nice view. the hotel was conveniently located in the theatre district and close to world class shopping and dining on newbury street as well as boston common. the staff was mostly friendly and efficient (the front desk clerk was abrupt when i called about the internet service but everyone else was nice). the concierge had very little information on our conference but that could have been the fault of the organizers rather than the hotel itself. room service was prompt and the food was passable...the bar in the hotel lobby had poor service. overall the hotel could use a bit of an update in terms of decor but it is still quite nice felt safe and fairly well served. it is crazy that they charge for internet access (and $--+ per day!) but i had no choice--i needed access. otherwise id return (and wish i could for the same discounted group rate; this place is quite pricey!).',happy
id36183,' far away from everything. shuttle bus failed to pick me up from galleria even though they confirmed twice with me that they would. front desk staff were outstanding in every aspect. room smelt like cigarettes. i doubt ill stay here again',happy
id36184,' generally speaking nothing bad about that place if there would not be the cleaning issue. we checked the closed with the mini bar (picture uploaded) so much dust nobody cleaned here for at least - years. we called in housekeeping giving them the opportunity to check and do something about it. still the same situation when returning to the room - hrs. later. next day moved to a renovated room much better but not - star clean at all. in addition there was never a time when there was no waiting line at the reception no wonder when just --- of the counters is actually open. please do something about these issues its ruining everything!',not_happy
id36185,' stayed at the gotham for the first time whilst on the way to chicago. tried a lot of hotels in manhattan and my favourite still remains the night hotel - sort of gothic chic boutique we i was surprised with the gotham staff were very pleasant and attentive. rooms were a good size and there were plenty of people eating in the restaurant. i was jet lagged but when asking for my favourite pick me up - a negroni (italian cocktail - campari gin and red vermouth over ice with a twist of orange) the young female bar tender served me up a beauty - back of the net! perhaps the english football team could have had a few before meating italy.',happy
id36186,' the mattress in our room was terrible. my husband and i woke up on our -nd day with deep muscle aches after sleeping in that bed. -we do not have back problems. luckily i practice yoga so i was able to help us work out the knots as best i could so we could leave the room. we told the front desk and they were helpful and did seem to care. we were able to change rooms and she offered us a plywood board to put under our mattress...yes i was stunned at the suggestion but i took it because i could not face another morning like that. they added the plywood board to our new mattress in our new room (with a better view) and it felt like they gave us the same mattress. it barely helped. so this led us to believe all of their mattresses are like that. we pulled back the flat sheet (not fitted!) they used to cover the mattress and we saw a type of mattress that i have not seen since im guessing the -- is. im in my early -- is and i havent seen a mattress like that in a long long time. it was flat pin stripped thin and ugly. it looked like something youd find in prison. we couldnt belive what we were seeing in such a nice-looking hotel. but good news the wsj reported marriott is upgrading all of their beds. i hope they get to this hotel first. my advice check your bed before you settle in. you may need to move or get a board. other than the beds; we ordered room service so we could make our early tour to the white house (- blocks away). it never came. they never took the order form off the door the night before. but here as well they did make ammends which solved that problem. they were quick to resolve each of our issues. but despite all this i did not hate my stay there. the hotel is very convenient. if that is what matters most; then stay there. it is near everything. the food-drinks were fine. no complaints there. we just ran into kinks and they were there to assist us',not_happy
id36187,' ink-- is a wonderfully appointed yet comfortable place to stay in ny city. ive stayed at a number of kimpton properties and this is one of the best!',happy
id36188,' first the bad - no free wifi anywhere in the hotel. this is to be expected from hilton good - clean and nicely furnished rooms with friendly staff. location is great - close to macy is st herald sq and close to penn station restaurant was expensive and food was average. i had a better burger at brgr around the corner i would stay here again',happy
id36189,' we had stayed here a few years ago and really thought it was a beautiful hotel. so based on our previous experience we decided we would stop over for two nights at the hotel before making our way to cape cod. the hotel is in a good location but looks as if management is cutting corners. the hotel gets a great deal of traffic and it shows. the room used for the breakfast buffet and evening cocktails is a bit shabby overcrowded and not that clean. worst of all and to our dismay the hotel is pet friendly . pets can be quite wonderful (we have our own) but please leave them at home! we booked two rooms for two nights (over $---- per night). one room smelled like a cat had been in it and neglected to use the cat box! the other room had pet hair on the bed and all over the carpet! i do give the hotel credit for being responsive. we were given a small suite to replace the horrible smelling first room and the room with pet hair was eventually better cleaned and clothes that had picked up pet hair were laundered by the hotel at no charge to us. but it took a day and half before anyone at the hotel even admitted that it was pet friendly ! we just kept thinking how strange it was that someone had an animal in their room! really is that what anyone expects from a so called five-star hotel? we spent so much time when we first checked in dealing with problems that the entire stay was really ruined. again when we complained the staff was helpful but not what i would call overly apologetic for such unacceptable conditions. this hotel clearly is banking on the fact that its location on the harbor is enough to compensate for its shortcomings. and if you stay here i recommend you ask for a room that hasnt accomodated animals!',not_happy
id36190,' we spent two nights here when we were in manhattan on business. the location is great -- murray hill is a good neighborhood with plenty of places to eat and drink and the hotel is right down the street from grand central so it is easy to get anywhere. the hotel staff was friendly and accommodating as they always are at kimpton properties. the wine reception in the evening is a nice kimpton touch also. our king room was an okay size but the layout left something to be desired. it was hard to work at the desk because the chair backed up to the foot of the bed and the large screen tv was just above the desk. i dont go to new york to watch tv but it was ncaa tournament weekend and my team was playing. unfortunately the hotel doesnt get cbs which is rather amazing since the studios are just a few blocks away. when i asked about the reason i was given vague answers about the signal being hard to get in murray hill or maybe it is because theyre moving the transmission towers. i think it probably has something to do with the digital transition but that is just a guess. the tv was not so hot either even though it was a ---inch flat panel. it took forever to warm up and the picture was never very clear. my only other complaint with the room is that there was no coffee pot. they offer complimentary coffee in the hotel restaurant but who wants to have to get dressed and mingle with people for that first cup of coffee in the morning? it is a minor detail but it puzzled me that there was an ice bucket in the room when there were no ice machines anywhere yet no coffee pot. the decor was nice the bed was unbelievably comfortable and the bathroom amenities were first class. the wireless connection was good and they have a business center in the lobby where you can print out boarding passes for your flight home. i would stay here again and highly recommend it especially if you dont care about watching tv.',happy
id36191,' just spent - days at the sofitel in dc with my wife on much-needed r&r. it was amazing. it was just what we needed - ahead of time sarah helped make sure it would be as good as possible and all of the staff was always friendly and welcoming without being the least bit unctious. the corner room was lovely beyond expectation the walls absolutely soundproof the food was deeeelicious (eggs benedict with crab braised beef french toast) the wait staff was alert and really helpful (peter had a lovely touch - also marlos and others we cant remember right now) the concierges (andrew and others) were helpful and articulate. i feel terrible not being able to remember the names of everyone who made it so nice including the desk clerk (kathleen?) who always gave us sweet waves as we passed by. they all deserve credit. the consistency of the positive experience was astounding. bravo! enjoyable for us and the whole team should be proud. and if that is not enough the location is perfect too!',happy
id36192,' stayed here for a week in march ---- staff were friendly and helpful! clean and comfy bed and great shower all you need after a day taking in nyc!! the free breafast was a convienience and good but sometimes a little busy. would definately go back!',happy
id36193,' we were visiting family in the west hollywood over labor day weekend and just needed a nearby hotel room for the night we arrived. most things in the area were full or too expensive and the wilshire was having a summer sale so we booked a room there. it was a big mistake - i guess if a hotel is having a sale in a weekend where most other hotels are full of guests it is a bad sign. like may other reviewers we were surprised (but not terribly upset) by the $-- mandatory valet parking. what did upset us was the condition of the rooms and the extremely unattentive staff. the beds linens and carpet seemed like they had not been cleaned in some time and everything smelled very musty like an old closet. the room did not have enough towels etc. for everyone (even though we did make a reservation for - adults) and even after calling the front desk twice and coming down in person to ask for more we still didnt get any until late the next morning. overall the worst feature for me was the poorly equipped and outdated fitness center. there were only - exercise machines in a small room with no fan or ventilation. the treadmill i used was in such poor condition that when i tried running on it it just flashed error messages about the maintenance it needed and the other pieces of equipment were in the same shape. ive stayed in dozens of hotels across the country in the past couple of years and this is the worst fitness center ive seen.',not_happy
id36194,' i have read some negative reviews of this hotel and i am not certain that the reviewers stayed in the same hotel. this hotel was clean neat and smelled just fine. the breakfast area takes up half of the open lobby area and has at least -- tables. one morning i came down to eat and all the tables were full as there was some kind of college sports team filling all of the tables. i grabbed my food and went outside and ate by the pool. my single biggest complaint is that the tub enclosure is absolutely the smallest one i have ever had to stand in. i did not take baths mind you but it was impossible to stand with both feet side by side and take a shower without feeling cramped. i have stayed around the corner at the candlewood suites a lower cost option in the holliday inn chain and their tubs are normal sized so why does the holliday inn the higher dollar hotel have such tinny tubs? if you want comfortable beds clean rooms reasonable price (for the area) and friendly staff then this place is worth a look.',happy
id36195,' ever since seeing the image of one of the high floor king corner rooms in a magazine i have wanted to stay at this hotel - because of it is design. the voyeuristic facade is entirely transparent including bathrooms and showers on the facade wall some with fritted glass - though the rooms have drapes. but once in the room you want to leave the drapes open and it is obvious when looking up from the outside and seeing the occasional human silhouette in a towel or robe that many of the hotels guests feel the same way. the location is interesting the building is great and the rooms are great if money is no object. i was disappointed by the operation of the hotel though. for the prices and the architecture the staff did not make you feel welcome or like you were in a special place - that feeling stopped with the physical environment - i felt like i was at a trendy bar begging to be let in - not a hotel. i dare say i would have liked the hotel better if there were no staff and i checked in by machine - because the hotel itself is great (perhaps it has too few elevators!) - it was something about the atmosphere created by the staff that had the negative impact - they were neutral and indifferent - like in a trendy club. not rude but not attentive as i would expect from a property like this one. upon check in our non smoking room reeked of smoke as if it was a bar the night before. we told the bellman who said they would deodorize we left for a while and came back to the room. it was too horrible of a cigarette smell. we called the desk and said we needed a different room the insisted they could air it out. we said it was too horrible a smell and we could check into another hotel and they said they would call us back. they called back and found us a room two floors down on -- (we had requested a high king with soaking tub on floors ---- and specifically asked for a high floor). we asked to see the new room first. it had great air quality so we took it. we enjoyed the rest of out stay - watching a fantastic thunderstorm move through around the glass facade enjoying the deep soaking tub the view and the local restaurants and bars. actually there was one staff person who we thought was great - the housekeeper. she aimed to please; she brought us treats at the turn down service. the rest of the staff could learn something from her.... the continental breakfast was drab and the service for this was also indifferent - things were empty things were cold and staff could care less or if they did care they tried hard to make it seem like they didnt - perhaps they were just recovering from a late night out the evening before... who is to know. i would go back but i would go back not expecting anything from the hotel staff - and i would actually pay more money for a better room higher up... when you are into the experience for $--- (plus tax) you might as well spend $--- to get something more over the top... i would recommend this hotel to people from europe who sees tremendous value in the currency rates. i would not say that it has great service - so if that were what you want i would not stay here. this is a cool place to hang out and sleep but it does not feel like a full service hotel (though it has restaurant bar room service etc.) and it isnt conveniently located to any of the traditional new york attractions. it is however hip + cool…',not_happy
id36196,' reporting from a suite at the p-a on the eve of departure: having read the previous reviews a few thoughts are in order. -) spacious rooms - not by nyc comparison. the same money gets you twice the square footage at the four seasons for example and nearly that at the pen (and a hell of a lot nicer bathrooms). you do get into the realm of an institutional-size hotel though. know that the bathrooms at the p-a are small as in lowriding castiron tubs and quite dated. -) room service while prompt is well suited to those in the mood for a club sandwich or similar. anything vaguely past casual or junk food is a culinary tragedy. the restaurant arabelle is good and you can order from their menu which is quite nice but comes at a hefty price. -) the service is good but not beyond what you get anywhere else in this price category. the front desk could use a course in hospitality since the business-side of the hotel is run with an iron fist. (early checkin or late departure are only available if youre ready to pay for another night) -) if youre a junior-suite kind of traveler this is not the place for you. they have nice regular suites and double rooms but what they offer when you ask for a junior suite is a darkish dungeon with one small window a small bathroom lots of floor but only one chair and a desk to accompany the bed. so why do i stay here? it is a smaller more intimate hotel than the other fivestar properties in the city. the location is just far enough from midtown to offer a bit more residential feel. i personally think the bathrooms are awful but they go with the program and ill take the trade - im here to get away from the grand chill of the megahotels and if it costs a soaking tub so be it. if you are in the same accomodation-frame of mind do consider the mark hotel (mandarin oriental-run) on east --th street. it is a minute notch below the p-a service-wise but the rooms (the suites at least) are bigger as are the baths and the neighborhood is more interesting if you like to walk to dinner. hope this helps.',happy
id36197,' this hotel is in a fantastic location especially for first time trippers! so central! the staff were great especially the bell men and chamber staff nothing was too much trouble and we came back to a clean and tidy room every evening! it is a little on the expensive side but we were very with our stay. would definitely go back if we went to ny again!',happy
id36198,' nice central location in union square. above average staff. matt in the lobby was very helpful and friendly. rooms are a decent size (this is a city hotel dont expect suburban sized rooms). clean rooms and nice beds. got a good deal for a - day stay. had a great stay.',happy
id36199,' we stayed at the chancellor hotel at the end of a - week honeymoon in california. we had stayed at nicer hotels on our trip but the chancellor hotel definitely had many advantages over other hotels in san francisco. advantages: - excellent location in union square easy access to other areas of san francisco. - bar on site - variety of nearby bars and restaurants - friendly staff - clean -complimentary tea coffee and cookies - free wi fi in the rooms disadvantages - no air con the rooms got quite warm and the busy road outside meant that it was noisy at night time with the window open. - no complimentary breakfast - bedsheets had the name of the hotel scrawled on in pen this wouldnt have bothered me if it wasnt made with it visible at the top of the bed! i think that house keeping could perhaps take a bit more time to ensure this wasnt visible. - small rooms',happy
id36200,' we stayed here for five nights. four of us (- adults - children) were very comfortable in a two room suite. the rooms are clean & quiet and the beds are very comfortable. hotel staff was friendly and very helpful. umbrellas were provided to guests on rainy days. the pool and spa are a big plus after a long day. yes it gets a bit crowded in the evening but not so bad after - p.m. easy walking distance to restaurants - try cedar and rush streets for something other than franchise food. i would highly recommend the doubletree to anyone travelling with children.',happy
id36201,' stayed here while my wife had surgery at hup. room was huge -- largest i have stayed in for many years! bed was comfortable; and furnishings were very satisfactory if not plush. television offered extensive cable choices. bathroom amenities were nice. downsides were absence of wifi coffee maker (though some rooms appeared to have them) and frig; and a bathroom (especially shower) showing its age. it is an old property that has been maintained satisfactorily but not brought up to --st century standards. the price is a bargain for area. as others have noted its walkway connections to hospital and advanced medicine center are its unmatched pluses.',happy
id36202,' we really appreciated having queen size beds all facilities inside the room the lot for a very good price indeed.',happy
id36203,' i had great expectations for this inn based on the website and the pictures provided. it fell far short from what you see on the site. the inn itself is very nice quaint and filled with wonderful character antique furniture and photos. the restaurant is nice the service in the evening is wonderful and the food delicious...but very pricey. we had a parlor suite (- rooms) and i expected much more from that type of room based on the pictures and descriptions. the white sofa in the living room was worn and the cushions torn and tattered as well as stained. you could only sleep on one side of the sofa mattress as the other side had a bar digging into your back it was so thin. the overall room was dark and didnt have that warmth to it. the bed was wonderful though. if you are going on a weekend... dont expect much in the way of amenities..maybe they are better during the week. the website is very misleading in terms of it is amenities and should say that they are not available on the weekends. wireless internet? i had to go to the end of the hallway or down to the lobby to get their hotel connection then walk back to the room. if you stand in the wrong spot in the room (ie: more than - feet from the door) the connection was lost and you have to start all over again in the hall or lobby. they know this as they told us to come to the lobby to make the connection. dont expect to do any internet work unless you sit in the lobby or bring your own mobile router-wireless. nightly turn down service? we never saw that. nothing in our room was turned down the - nights were were there and there is nothing to indicate you have to request this. plush terry cloth robes - that says robe s . there were two of us booked into the room...only one robe. complimentary washington post delivered to your door? never saw one at our door. room service - if you are there on a weekend...there is no morning room service for breakfast...and..there is no coffee maker in the room!! no leisurely weekend mornings here. you have to be up and down to the restaurant by --am or you are not served. i know most people are up and about by --am but sometimes on a slow weekend where you are there to relax breakfast should run until at least --am. we arrived at -:--am and were refused service and told they were closed for breakfast. i will say that the staff were very friendly and polite. even the housekeeper who banged on our door at -:-- am on sunday morning to come clean the room ! and the maintenance man who drove our car up from valet parking on sunday was nice too (the regular doorman didnt work sunday is). well at least someone brought the car up ! seriously they were very nice people doing what they were asked to do by their managers. the real doorman- valet attendant was more than helpful and polite. he had only been on the job for - days when we arrived and i hope he is there a long time. overall the staff is great the food is great the ambiance is nice. the living room furniture in the room we had is in serious need of repair or replacement and they need to work on service on the weekends. i would go back again now that i know what to expect....or what not to expect i should say.',not_happy
id36204,' the idea of getting a --year old out of bed to make an early-morning flight was a little too much to handle so i booked the westin at dtw the night before we left on vacation. ive walked past the westin is entrance in the delta terminal at dtw a hundred times and was always thought it would be very convenient. i was right. what i didnt realize is what a top-notch westin it was. the price was higher than surrounding hotels but the room i selected had ---days of valet parking included. it was completely worth it. the biggest plus is convenience. to get to the hotel you drive to the delta departure concourse at dtw. at the end of the passenger drop-off is the valet station and entrance to the westin. best thing ever. you literally walk right into the terminal and they valet your car for the duration of your trip. this feature has to be worth at least $--- in time-savings and convenience. the hotel was beautiful calming contemporary and comfortable. the lobby is --stories tall and beautiful. westin beds are always comfy and this hotel was no exception. my starwood preferred guest gold status got us a complimentary cocktail at the hotel bar (up to $--) and we were upgraded to the executive floor. it is the top floor and features a lounge that is open for breakfast and hour. my only disappointment is that there werent complimentary cocktails in the lounge (or i couldnt find them). there were however plenty of snacks and soft drinks. there is a security line at the hotel (open from - a.m. to -:-- p.m.) with direct access into the terminal. if you are checking bags however you need to access the terminal from the valet entrance (not as convenient but still very easy to access). since we stayed the night before our flight we requested terminal passes to enter the terminal and have dinner and drinks. we also used that time to walk around dtw (a beautiful airport) with my --year old son. we watched the planes rode the tram walked in the light tunnel between concourses etc. it was a great little field trip that wore him out for the night! if you want to enter the terminal the day before a flight you need to request access at the front desk before -:-- p.m.. they give you a pass to get through security however youre subjected to automatic pat-down and additional screening to make sure youre not on the no-fly list. not a big deal but we were surprised by all the fuss at security. upon our return a week later getting our car back was effortless and was delivered to the valet checkpoint within - minutes. i have never had such an easy time leaving the airport. i had such a great experience at the westin dtw that im actually looking forward to the next time i have a super early flight!',happy
id36205,' travelled alone to chicago for a meeting off wacker. stayed here - nites and loved it. well appointed small rooms and great service. do not bring a family her but you cant go wrong if you are alone or a couple!',happy
id36206,' the pearl hotel was just what we needed. our last stop of our road trip took us to relaxed san diego and the pearl hotel. it was a good decision absolutely friendly staff who made us feel really welcome (the girl who checked us in not only helped us find a place where we could have an oil change done she even printed out a voucher for us so we could get a good deal! this was really the best service we experienced in - weeks!) the hotel is located in a nice neighbourhood parking was available at the hotel for --$ i believe but it was free to park on the street and there was always parking available. the room was cozy and cute. i liked rambo the fish:-) we asked for a quiet room because we had been travelling for a while and needed a good night sleep. even though the room was quiet at night you could hear every word from the restaurant and the pool when they were open. but never mind it was quiet at night and this was most important. they also do a film night once a week which we really enjoyed food was excellent and the service was great too.',happy
id36207,' the hotel staff were superb! upon arrival we were speedily checked in. the room was immaculate and we had treats from our kids on a cart already waiting for us in the room. - silver ice buckets with bottle of wine and one with different beers. tray of treats and crackers were all well presented. we had a couple problems. i lost my room key they gave me a new one without a problem. we parked on the -nd floor and not on the hilton floors where they had sent us with a car tag. we could have been charged for both locations but i brought it ot the desk & the manager made sure it was taken off our bill. the king riverwalk room was perfect on the --th floor. i stay was perfect. after reading some of the reviews i was worried. but no worries...it is a hilton.',happy
id36208,' it was easy to get everywhere we wanted to go by foot bike and public transportation. the rooms were great a lot of space. it was a good breakfast offered downstairs and the staff was attentive to all of our needs.',happy
id36209,' we had a fabulous stay in this beautiful spotless convenient hotel. we enjoyed the complimentary breakfast and movies and the staff was extremely friendly. absolutely zero complaints! ill stay here again!',happy
id36210,' beautiful rooms. fantastic ambiance the dome restaurant and bar offer wonderful_ food and great music. definitely the place to stay in el paso. close to downtown nightlife. rooms very romantic..',happy
id36211,' when i arrived at the hotel there was no one available to assist me with my luggage. checking in was lack luster. the person at registration was supposed to get back to me about something and never contacted me. the room was small and cute but there was no place to put my clothes. there was one little cupboard to hang a few items other than that there were no drawers. i have never seen a hotel room that didnt have a place to put your clothes. i contacted the front desk about this and there were no rooms to move to and they said they would try to move me the next day. once again i never heard back. their free wi-fi only worked one time and the rest of the time i couldnt get on. there are three computers to use down in the lobby when i couldnt get on the wi-fi i tried to use those computers but there were kids playing games on them with no parents anywhere to be found. depending on what you are in nyc to do it could be a good location but for me it turned out not to be the best location. the subway station that i needed to get to where i was going was about - blocks away which added a lot to travel time and was not very convenient. if you are just going to msg or times square it would be okay. i was so disappointed with my overall experience at this hotel especially since there had been so many good comments. hopefully better luck next time.',not_happy
id36212,' from pre-planning to post-check out we received nothing but excellence in services from the entire staff at the ballantyne hotel! we recently brought in about -- guests in total for round table discussions and meetings for our company and we were all impressed with the level of treatment we were given. we felt as if we were royalty! i would highly recommend this hotel to anyone seeking luxury premium quality service for the price paid and a beautiful place to get away! thank-you ballantyne! we will return.',happy
id36213,' for one of the first times in my life im at a near loss for the proper way to express what i have to say. let is start out with the positives; the hotel is close to as it is represented; highly decorated european-style- almost kitschy and claustrophobic but very very clean. there is a microwave in the room ditto a fridge and these come in handy. the lighting is better suited to mood than to practicality- the room i had (--- and if youre not a fan of drunks raving in the street avoid it) had a lovely color scheme but needed some work. the shower was superb- hot and plentiful water. i had requested two beds and the person checking us in explained to me that while skoosh (who she said is really expedia?) told us that we were requesting two beds they actually only requested one and that is what we got. she told us that we had to wait for the manager and we did. he said they had upgraded us free of charge to a queen bed but this seemed suspicious to me since it was only by going to our room that we discovered the one bed- in other words they upgraded us before we complained? the best he could offer us was an upgrade to a king for -- more dollars a day- at that point i felt i was being lied to and wasnt about to give them any more money. the next morning i got into the shower holding onto the bar and promptly fell bruising my leg severely. i knew there was no mat but i assumed that the tub had grooves or else those invisible looking strips. my eyes arent what they used to be and my assumption proved unfounded. when we went down to the continental breakfast the woman who had checked us in was pouring orange juice and we told her about the mat. she assured us wed get one. a quick word about the breakfast- this is okay- orange juice coffee bagels danish. the breakfast room doubles as a wine bar at night and from what i could tell does a lively business. when we arrived back at the hotel that night there was no bath mat. so my husband went down to complain to the manager and he did get us one but i was quite annoyed and dismayed that a customer could fall and the staff was that cavalier about it. (upon check out when i told the woman at the desk my tale of woe she asked me at once did they offer you anything? an upgrade? a discount? and she seemed surprised that they hadnt. that was fine but i found the whole thing to be stupid and shortsighted from a business standpoint.) i neglected to mention that there is also a nice cd player in the room; luckily i had brought some music with me otherwise i fear that sleep would have been more of a problem because the street noise was horrendous. ive slept in hotels on busy streets in london in rome in madrid in amsterdam in new orleans in san antonio in baltimore and philadelphia and i have never had the likes of this. if you stay here call first and make sure you dont face the street. the hotel is near union square but if you have any condition that tires you out or you have difficulty with legs and-or back it is a little bit of a hike from the square and more of a steep one from powell street station or the cablecar turnaround. just before we checked out the girls in the room across from us told us that there had been homeless people sleeping in the hallway the night before. i had heard noises in the hall late at night but since this was the only night i did perhaps it was a one-time thing. now when we had checked in the attendant told us that --- numbers were complimentary- my husband had business in san jose the following week and was preparing so he asked knowing that different hotels have different policies. so we were quite surprised to be met with a further charge- a list of --- numbers and an energy surcharge. my husband asked which part of complimentary doesnt mean free? it is not that we so minded the extra ---odd dollars and if we had been told the truth he probably would have used it anyway but we werent told the truth. i think this was less an outright lie than a lack of understanding from the staff. most of the staff though nice seemed to have too much of a shrugging of the shoulders problem. in the fitzgerald in my experience the customer is not only not always right the customer hardly seems to matter. i would never stay there again and i would strongly discourage anyone else from doing so.',not_happy
id36214,' we stayed at the huntington the first two and last night of our -- day trip. the hotel is older but has been updated - great bathrooms flat screen tvs really comfortable beds and very clean. the hotel has a fabulous pool with great views of the city and is situated in nob hill. we were upgraded on our first two nights and our last night before returning home - it was a great send off from a great city and hotel!',happy
id36215,' the menger and its famous bar are full of history and are pretty to look at. but the hotel rooms are old and hot. some rooms have ceiling fans but the air may not work well. the worst part is they lost almost all of their parking spaces so there is no valet parking and to us that was not acceptable and not safe. they did not try to help us out either. no exceptions. self park and walk no matter if you have sore hip or pulled muscles or if you are scared of parking garages or how much you have stored in your car. they offer no compensation or sympathy!! we will not go back.',not_happy
id36216,' the wife and i booked this hotel for the second time due to the fact we stayed here a few years ago and enjoyed it here. location was a big plus for us and rooms were good. arrived on dec -rd long travel time almost -- hours so were quite tired when arriving at the hotel . when we arrived at the check in desk the girl on duty asked us for our name and identification. she then spent a few minutes on the computer and handed me the room key. here is what annoyed me she never welcomed us to the hotel . was this our first time here?? because if she did not know she forgot to inform us any info about the hotel or services. when i asked if the breakfast and wifi were included she told me no that expedia bookings do not include this. i informed her that it was included in my booking . she asked me had i a booking ref and i gave it to her . and then just walked off to an office i presume to check as she did not say anything to us then returned minutes later to say there was no breakfast or wifi included on this booking. i told her there must be a mistake and she said unless i had documentation to say different she could do nothing. i asked her if there was wifi at the desk so i could retrieve my booking from my phone. i was un able to so i just took the key and said i was tired and would come back later . sadly we ended back downstairs again because we were not told where the lift to the room was! when we got to the room we were shell shocked. first the room was smaller than before even though we booked a deluxe king room. the air con was banging away very noisy. the door on the bathroom was hanging off and the bathroom itself was in poor condition. the room was in need of a revamp.we decided we could not spend a week in this room so i made a call to hotels.com to check my booking and they told me breakfast and wifi are included in my booking and he would ring the hotel straight away to clear this up. we went back down to the check in and a new lady was on the desk. oh boy i though the worst was over but how wrong was i. the lady at the desk janice was her name not that she introduced herself but i took note of it later on. i explained to her that the room was not satisfactory . room was small noisy and bathroom a poor standard. she said nothing and looked up the computer. said to me minutes later the room had a walk in shower?? i said the room was not up to standard as we had stayed here before and the room was far better than this. she turned away and walked into an office in the back said absolutely nothing to us . five minutes later she returned worked on the computer for a few minutes and turned away and walked back to the office. she still had not spoken to us. minutes later she returned and worked on the computer . another cane from the office and worked on another computer beside her and five more minutes later she handed us keys to a new room. so far this has tale -- mins approx and the only words spoken to us was the fact the room had a walk in shower! i asked her was the breakfast and wifi included with this room as the booking company rang during the process to confirm they spoke to the hotel. without even checking she said it was not as expedia do not include breakfast and wifi in their bookings! i informed her that the booking company rang to confirm they spoke to the hotel when she disappeared to the office. again without a word she turned and yes again went back to the office. five more minutes later she returned spent five more minutes later writing and handed me five vouchers. i then asked was my wifi included and she told me it was . i then had to ask if i needed some sort of password to access the wifi and she told me what i had to do to access it. we went to our room. we have travelled the world over the past -- years and we have stayed in the best and not so good hotels in our time. this has to be the inhospitable reception we had seen actually just outright rude and bad mannered. no excuse can be accepted here as both receptions were bad. it took a day or - to put this behind us and enjoy our holiday. we decided not to complain to a manager the treatment we received and chose to instead avoid contact with these people and enjoy our holiday. i have never wrote a review of a trip away before but i was compelled to write this. doing so i am getting very angry and upset with the treatment we were given on arrival. not once did they apologise for anything making us fell small and stupid all the time. shame on you westin hotel.',not_happy
id36217,' traveller beware of this hotel - its got lots of style and glitz but the staff cannot be trusted. my purse was stolen out of my room by either a maid or a bellman it took the hotel - days to send security to take my statement and now their insurance carrier is denying my claim for damages for the lost items. terrible experience!!!',not_happy
id36218,' we loved our stay at this hotel. the parking was very secure and easy. the service was so friendly and helpful. wallace and michael were so helpful and professional; it made such a difference in our stay. the location is amazing as it is close to everything. the mcdonald is across the street was the coolest mcdonald is weve ever been to - it has a history of mcdonald is and really really neat decoration. the rooftop patio was very nice - we went there one night just to relax and have a drink before dinner. the views are amazing. the pool was big - the children at the hotels seemed to really enjoy it. there is a restaurant on-site; we never ate there as we preferred to have pizza at the more popular pizza joints but we did have a drink there and it was very reasonably priced (and good tap beer). there is coffee on-site and for hotel coffee it was pretty good! if you still want starbucks there is one about - minutes a walk away. my recommendation would be to put milk with the coffee in addition to the vanilla and regular creamers. they also had granola bars which was nice. the wi-fi (free) quality was great and easy to use. no tricky passwords. the room is very modern and i was very impressed with that. no --s furniture here. this made a difference to us because we actually enjoyed coming back to our room each day. it was extremely clean and a good size. tips on nearby restaurants: there is a lou monatti is (im spelling it wrong) nearby: really good pizza! bandera restaurant: excellent restaurant for dinner with amazing food and great atmosphere; giovanni is (i think); really good italian restaurant with amazing food options on the menu. tips on things to do nearby: double decker bus - worth every penny. we toured on it for two days and felt we got a really good overview of the city and its history. the bus stop is across the street from the hotel. it runs on time and takes you all across the city. we heard from someone that everything you learn on the architecture cruise you learn on the double decker bus so we decided to skip the architecture cruise.',happy
id36219,' we stayed here for nearly a week. the room was quite old but clean. the loacation was quite scary lots of homeless people and dodgy men who offered us drugs on the way home. the porno cinema opposite provided a nice view from the room. san fransisco is amazing and the hotel did not in any way spoil this. i would not recommend it based on the area we did not feel safe at night. my boyfriend also nearly fell out of the window which oppened very wide and since we were quite high up this proved a bit dangerous. the tourist info centre near hmv is good for advice if you dont have a car.',not_happy
id36220,' if you are not familiar with the city but want close access to great food then this is the place for you. have great hour tequila specials in the bar and whole foods around the corner. need to pick up a baby shower gift so try schneider is juvenile not too far away. lots of access to zipcar too which makes touring the city fun and easy. rooms are basic and a little tight but fir - person it is fine.',happy
id36221,' on the old side but also on the cheap and convenient side as well. suite rooms clean enough for - night. bathrooms a bit iffy but okay. cheap towels (about as absorbent as a wet tortilla.) we got a new room because the tv didnt work and the decor was totally different in the new room. we decided they just used apartment cllearances to decorate the place. think -- is trailer park. staff friendly enough free shuttle to the airport a big plus (- min trip). dodgy looking teriyaki hut (their name not mine) in the motel itself. not much else around. all in all you get what you pay for ie not a lot. i would stay there again. if you fancy a drink at night the holiday inn next door has a bar but the marriott has a better one (left out the motel down the road left at the first light and up the hill for a bit.)',not_happy
id36222,' the hotel is excellently located and our room had a spectacular view of the charles river and of fenway park in the distance. furnishings were luxurious. the details were however not what we had expected from a hotel with the star ratings of this one. the room wi-fi did not work unless one stood or sat within - feet of the door to the hallway. wi-fi tech support was unavailable when needed (once i was cut off after -- seconds the -nd time it took - hours for a response). the coffee maker was inferior: able to provide coffee only one cup at a time into a paper cup and unable to keep it warm; and when we arrived it still contained a used coffee package from the previous occupants of the room. the bathroom plastic glasses were not replaced when they were used and discarded. there was no room telephone directory leaving one dependent on the concierge for numbers. the concierge when asked about a specific tour checked the time but not the availability and when we went to the tour site (by taxi) we found that the tour had been sold out. to get a morning newspaper one had to hike down the hall in one is dressing gown to the elevator area where the newspapers were piled although the room is hotel directory said that a newspaper was delivered to the room door. the express check-out (also according to the hotel directory) was supposed to provide an envelope for one is room key(s) upon which one could also mark a request for a formal invoice to be mailed or e-mailed; but no such envelope appeared or--when i asked at the front desk for one--even existed. the mini-bar used a sensor and was placed right beside the coffee machine where any mistaken movement might knock something over and thus result in a charge: a grasping manoeuvre by the hotel we thought. the elevators were extremely slow to arrive; even though there were - only - seemed to be in operation at any given time although the hotel was crowded. it is true that we were part of a conference; but our room was not part of the conference-rate block as we had been too late for the conference block cut-off. altogether the details were disappointing.',not_happy
id36223,' great hotel and wonderful stay. very warm place. the staff was very knowledgeable of the area an suggested some great places to eat. loved the juice bar in the downstairs cafe.',happy
id36224,' the hotel is excellent! the rooms are really big confortable clean .i stayed in a room without a kitchen but all the rooms have table with chairs for you to eat and a small fridge.the location couldnt be better.it is located just behind hollywood boulevard and its halls of fame and the kodak theatre in the center of west hollywood in a quiet calm street. this hotel was more than what i had expected. the complimentary breakfast was abundant and great-different kinds of breadmilk coffee cereals jellybuttertea. but the real gem of this hotel is the staff team.they were sensational and had the answers and solutions to anything i needed or asked. they were increadibly nice about everythingmade me feel i was at home.they cared and went above and beyond their duties.i just want to thank you all- kristinne alben syed and nerie for making my stay in los angeles the best of all. dont hesitate to stay in this hotel. you wont regret it!!',happy
id36225,' highly recommend this hotel as a great base. grand central is a five minute walk away ( buy the weekly subway & bus saver ticket...amazing value) the location is fantastic a few blocks walk to -th avenue... the hotel is quiet & comfortable. book it!',not_happy
id36226,' rooms are great newly redecorated and surprisingly quite. location is perfect to any venue in times square. bring your wallet. food prices are off the wall. suggest restaurant located in edison hotel across the street - nothing fancy but breakfast and lunch prices are --% less than marriott. service at marriott very poor. at check in the individiual uttered barely - words. asked concerige for assistance to get a package - you might have thought i asked for a trip to the moon. leave early for any appointment you have scheduled. the wait for the elevator may be - to -- mintues.',not_happy
id36227,' there were so many mixed reviews for la quinta in san antonio we were a little concerned but my son checked it out and we were more than pleased. it is a bit on the outskirts but as long as the traffic allows you can get places pretty quickly. the staff from the front desk to the maid service were efficient and friendly. we stayed in a - bedroom suite as we thought we might need the sofa bed for an extra family member and it was excellent in every way the - tv is worked fine and there were - refrigerators coffee maker and small sink in the living room area. the king bed was very comfortable and supplied with about - pillows and expensive covers. we thought we were at the ritz! the breakfast included waffles eggs bagels muffins biscuits and gravy yogurt cereals and more. this a really good choice if you are traveling through the area or visiting in the west-northwest section of san antonio.',happy
id36228,' i got this room by another wwebsite not directly from hilton reservations. the lobby is huge feels like a central station. rooms were small but clean and quiet. i would stay here again close to the cable car and union square.',happy
id36229,' my office is one block away from public- the old omni ambassador east and i camp out here all of the time. great chill place with all of the business amenities and social perks that you need to make yourself and company comfortable. lunch and dinner service is impeccable. you can almost feel ghosts of past. thankfully not mine...',happy
id36230,' this place is great. it is a hotel that is great for those in conferences with all the amenities nearby. the staff is the most friendly and they speak to everyone each morning. they are always willing to help and offer a smile. the front desk attendant aiyetoro pearson was especially helpful. i even asked for the manager to compliment her. the rooms were kept very nice and always stocked. the bar was lively and the conference staff were great.',happy
id36231,' staying at the hard rock hotel in san diego made our trip! the swanky design and friendly staff made it unforgettable!! they were so personable and caring down to the smallest detail and made us feel like real rockers! hard rock rocks and we will definitely stay there again next time we are in san diego. if you stay at the hard rock make sure you go to nobu sushi downstairs it is the best sushi you will ever eat!!',happy
id36232,' this is definitly not worth it we had issues with parking rude employees and too much noise at night. if you want a nice quiet place to relax this is not the place! the manager did not explain much to us and did not have very good customer service skills. you have to time it right for parking beacuse if not parking it not guarunteed! i would not recommend this place at all. maybe if they had better customer service skills!',not_happy
id36233,' we had a - bedroom suite at the beacon from september -th to --th and all i can say is wow! firstly the price was fantastic so much cheaper than equivalent but lesser quality hotels in the city check-in was a breeze we were on our way to room --- in less that - minutes the room was huge - bedrooms (- doubles in - and a king in the other) - bathrooms (- with and - without a bathtub) a living room area with pull out sofa bed (actually fairly comfortable) and a full kitchen at nights the was very little outside noise meaning a good nights sleep was possible (rare in new york i know) any problems we had with the room (we had a couple of tiny ones) were sorted almost instantly and the maid left the rooms spotless everyday we had already decided to cancel plans for a trip to australia next year to return to new york (for the -th time) and we will be definitely stayin at the beacon again in fact we stopped just short of booking before we left in summary great hotel great staff (really) great location many thanks and see you in may matthew',happy
id36234,' celebrated our wedding anniversary at this hotel and it was perfect. the room and the staff were great and the harbor location made getting around a breeze. pricey but nice for special occasions.',happy
id36235,' we came to chicago to take in a concert and enjoy some time away. having never stayed a conrad i wasnt sure what to expect. first the staff - top notch way above expectations. upon arriving we were unsure how to get to the concert. the staff immediately offered to help. after we took our bags upstairs a knock on the door revealed printed travel times-prices directions to metra along with walking and taxi times and costs. every day we were surprised at how helpful and pleasant the entire staff behaved - from the front desk to the cleaning crew - a truly great team. as a matter of fact the only detraction was the absence of a pool. fitness room was well stocked with a great view.',happy
id36236,' the hotel boheme seems to have a great write up - so we booked the hotel for the end of our road trip round nevada arizona and ca. we found the hotel disappointing for the cost of the room. throughout our travels all the hotel rooms we rented had coffee- tea making facilities fridge some had microwave and extras such as fresh buscuits to add to the stay. no such luxuries in the boheme; small rooms and no lobby or public restrooms to use while waiting on the final day. however the location of the hotel is great - amongst the best coffee shops and restaurants (el greco) ; close to chinatown little italy and the piers. living on a beatnick past ; the hotel is too expensive for the really small rooms (we could not unpack or layout our cases) that they provide. for the same price you could stay somewhere with less character - but with more facilities room and comfort - for this price even a pool..',not_happy
id36237,' this hotel is central and close to shops transport etc. staff very friendly and helpful would definitely recommend.',happy
id36238,' after reading pages and pages of other peoples reviews i finally decided to stay at the marriot in newyork times square. had no problems with the lifts like so many other people did its a huge hotel packed with guests so you have to expect the occasional delay. my only draw back was the room which seemed a little old looking and in need of a make over. the best thing was the location bang in the middle of time square. had a great time and would definetly go back',happy
id36239,' we booked direct from the uk. after reading the reviews on here we were pleasantly surprised when we arrived. points to note: the manhattan club is a timeshare complex (no sales pressure) and as such has very liitle in in the way of amenites. the concierge desk people are not particulary pleasant to talk to and give an impression of being unhelpful.the lifts are not all working so be prepared to wait for typically up to --- minutes. no real problem for us. the rooms are clean and comfortable (two bathrooms) but are beginning to look a littele-bit dated the location is first-class times square and central park all easily within walking distance. everything is almost on your doorstep and there is even an irish pub across the road which shows all the live premiership football (bliss). the rooms facing the front of the hotel can be a bit traffic noisy but conversly the rooms at the side are next to buliding development works. this is definitely not the prettiest place to stay but overall you really would have to go some to beat it on value for money and location!! i am glad we picked this place to stay.',happy
id36240,' we were expecting a sleek modern hotel as shown in the website pictures - the room we actually got was terrible (in decor) one of the worst ive stayed in in the us. it hadnt been renovated for at least -- years and showed - blue painted walls non-matching floral curtains and bed spread and cheap white furniture. the hotel is also quite a trek from union square vs other much closer hotels for the same price',not_happy
id36241,' i always try to stay in spg hotels as i feel you can be sure of the quality of these hotels and that is what i like when i travel! this hotel was no exception to this it really lives up to the westin name and brand. as this was our first trip to chicago we were unsure where to book and we were a little nervous booking this hotel but we are very glad that we did. this hotel is ideal if you would like to in the centre of chicago. we wanted to be both near shopping and sightseeing and this was perfect. however if i was to go back just for shopping i would def consider staying in westin on michigan avenue. if you are going there before christmas the hotel is just beautiful my daughter was delighted with the many christmas trees in the lobby. the rooms were a little on the small side (but then again you are staying in a city) but they were very nicely decorated and there was lots of sppace to sit and relax if you have the time. i would without a doubt stay here again on my next trip to chicago. my only complaint is we are a starwood preferred guests and the hotel did not seem to recognise this. however i did receive a phone call from the manager with an apology with regard to this. this impressed me it appears to be a hotel that really cares about it customers.',happy
id36242,' next door to the hyatt marriott etc was stranded in phx at the airport due to weather the sleep inn with corp pricing was less than the discount from the airlines. weather was great people using pool-hot tub but i did not. no issues with room or service used free airport shuttle to and from the airport. interesting shower no tub. shower is rounded so there are no corners. looks and feels like a $--- room. used a --% discount coupon from the sleep inn to eat next door at the hyatt.',not_happy
id36243,' this hotel is right downtown right around the corner from larimer square where there are some nice shops and restaurants. the hotel itself has a bit of an odd layout with the rather broken-up lobby space up an escalator from the ground floor. the rooms are very large with a comfortable reading chair in the corner and the bathroom is huge with a very large tub and great shower. overall the room was a tiny bit worn but nothing significant.',happy
id36244,' the only room i could get for - adults and - child was a junior suite. i felt i got a reasonable price for this. we had - bathrooms a queen bed and sitting room that had a pull out bed in the couch. i was with this. unfortunately when we called to have the pull out bed made up it was broken. the manager called us shortly after and offered us another room. i had already unpacked so i was not thrilled but moved. we ended up with a larger suite. this one had a king bed in one room and seperate living room. i believe that the staff tries to make up for the down falls of the hotel. the hotel needs to be renovated. the bathroom had chunks of plaster that were gone. bring someone in and fix it and paint the walls. make a note of broken pull out couches. also in both bathrooms fix the tubs. they are worn down to black near the drain. i gave a very good rating for this hotel because of several things: reasonable price for nyc good location and a good staff.',happy
id36245,' it is -am and i cannot sleep here because of the freeway noise. i am on the tenth floor and i can still hear it. this hotel is at the intersection of two big highways so good luck getting any sleep if you are a light sleeper.',not_happy
id36246,' my wife and stayed here may --th--- and loved just about everything about it. we pulled up in our rental car and saw there was a ferrari and a bently in front of us at the valet. ($-- a day though) we tried to checkin at - which is their checkin time but they werent ready. they offerred us a smaller room but we waited till -:-- by the pool for our room. (i usually would have asked to see the manager for an upgrade but i argue for a living and didnt feel like getting started on my vacation). the front desk was nice but maybe a lil snobbish but that could just be hollywood. the valet doormen maids and bellboys always said hello and had a smile on their face. we stayed on the --th floor and had a pretty nice room. the bed was very comfortable but the tv was about -- years old but we werent there to watch tv. i think on alot of the rooms they converted - rooms into one large one because it was a somewhat strange layout but it was a large room. the location is absolutely perfect for everythig in hollywood restaurants shops tours bars. its all right outside the frontdoor or even inside the hotel. the pool was gorgeous. never had a problem getting a lounge. drinks were very expsnsive there so we went to the store down the street and bought a -- pack and brought that but we didnt see anyone else doing that because everyone else there seemed to have no budget. the dakota restaurant inside was very good a lil pricey but we enjoyed the experience. the burger place was also a lil pricey but it was the best darn burger i have had at a restaurant. teh hotel is a lil bit older so we did hear quite of bit of hall noice in our room.',happy
id36247,' ...is charging --.-- $ for a - minute call to new jersey. a real ripoff. and it was not a mistake looking at the bill right now and cant believe my eyes. went to talk to the maneger but no this is the charge. there was no place in the room where you could reed what they charge. we had a very nice - night stay in the hotel so it was a pity end.',not_happy
id36248,' some nice touches in this hotel: -) parking in a secure garage (accessible by room key) is included in the rate. -) complementary cupcakes apples and coffee in the lobby. -) keurig coffeemaker bottled water refrigerator and microwave in the room. -) excellent security. access to hotel floors requires room key to be inserted in a card reader in the elevator. (the neighborhood is not at all sketchy but this and the secure garage were still nice.) -) thick bath towels! we also liked the location: close to uw the ave (wide variety of economical food choices) and university village (upscale shopping and dining). dont miss portage bay cafe and the university district farmers market. we had a car so we drove to downtown seattle and found garage parking for $- for the (weekend) day....but we loved staying in an area that was not as busy as downtown. i would have given this hotel five stars but there were two things we didnt like: -) the sheets on the beds are too short. . -) other than the treadmill the cardio machines in the exercise room are not in good shape.',happy
id36249,' the sofitel washington dc is in the greatest location. rooms are a little smaller than at other sofitels...but so comfortable. amazing beds and bedding the bathroom is a good size and super nice great tv. staff is very helpful. stay here if you visit dc.',happy
id36250,' this hotel might look nice but its in bad shape. if you stay in the back be prepared to be up all night because of loud generators. the rooms are old so they have window ac units which youll need in winter cuz the heat is at --. but the ac units are from the --s and are loud and cheap. the bathrooms are nice but my gym had better hairdryers available. the free breakfast was so sad. bread and box cereals reminiscent of camping trips again from the --s. beyond that they charged my card twice --- for this experience and have yet to refund it. i called two managers and the general managers about it and yet no one seems to think that double charging me --- is important. bottom line theres a comfort in two streets up and its a better deal better service better rooms better breakfast for sure. and half the money. its closer to time square for tourists and its great for business stays smack in the middle of midtown.',not_happy
id36251,' ive spent enough time in residence inns (and other low-end marriott properties) to appreciate great quality. big clean rooms that are well decorated and very comfortable to spend time in. good service and a decent bar in the hotel (which closed far too early) - also very convenient for the convention center and for the restaurants in the gaslamp quarter.',happy
id36252,' we have just returned from a week at the blakely. the location of the hotel was great. the hotel is very clean and the staff very friendly. we had a king suite and the suite consisted of a king bedroom which was quite large and a sitting room with a twin day bed. we brought along a queen inflatable bed which we put on the floor of the sitting room. it did take up most of the room but it left enough room for one person to walk by. the queen inflatable would have fit in the king room also but the kids wanted to stay together. the room was always spotless. the air conditioner worked great but you had to keep the door connecting the king room with the sitting room open for the air to circulate. we ate at the hotel restaurant for the free continental breakfast which was good. it was the same everyday (bagels muffins toast fruit yogurt juice and cereal). we ate at the hotel restaurant once for dinner and the food was awful and the service was worse. we had a great visit to the blakely and we will be back.',happy
id36253,' i can see why reviewers either love this hotel or hate it. i thought long and hard before i wrote this review. i guess this is one of those places where you need to prioritize what is important to determine whether to stay here. i admittedly wavered on whether to book this hotel or take a chance on priceline for a mainstream hotel downtown. since i am currently trying to stay at non-mainstream hotels i decided to take the plunge and book it. the hotel is rated #- out of -- hotels in philadelphia. the hotel is located just south of downtown within walking distance of broad street the underground train system and many of the historical sites. parking is $--.-- for -- hours in a lot two blocks away. considering the price of parking in this area that is a bargain. meters go until -- p.m. each night. i lucked out with a loading zone directly outside the hotel but i had to move to a meter at -:-- a.m. the following morning. getting back to the location. as i stated it is close to a lot of things including easy walking distance to the gay bars and restaurants. i estimate that the clientele of the hotel was --% to --% gay which i include for the sole purpose of advising that if you want to be close to the bars this is probably a good choice. however there are some inner city housing projects in the area as well and i must say that i did not feel comfortable walking the neighborhood after dark by myself. as a matter of fact i elected to walk back to the hotel rather then continue my tour of the area by myself. the hotel itself i understand is a former apartment hotel with a colorful past. the hotel has been renovated and has labeled itself a boutique hotel. there are four types of rooms. a single with a twin bed at $--- a standard queen at $--- a bigger room but with a full size bed at $--- and a deluxe queen (or two queens) at $---. by downtown philadelphia prices these are an excellent value though if priceline was available it would be comparable based on my review of what philadelphia hotels are currently going for on that website. i had a queen room at $---. while clean it was tiny. also it was on the second floor and faced --th street and i heard everything all night long and that is with the window closed and the air on. in hindsight i would have have booked a bigger room and for anyone not traveling alone it would be a necessity. the workout area was not impressive. while i recognize that your workout here will be walking to the historical sights nevertheless the equipment was old and not well maintained. however included in the workout room (of all places) were two complimentary computers will high speed internet. breakfast which was included consisted of cereal fruit pastries bagels juice and coffee. also the staff was nice and knowledgeable giving excellent directions to the train to get to the phillies game. overall i would probably give it another shot provided i had a high floor and a bigger room. that being said i might equally take a chance on priceline. cheers. marius',not_happy
id36254,' stayed two nights to attend the san diego street scene concerts. hotel is easily accessed from the freeway and is a quick trip to downtown gaslamp old town & balboa park. our room was on the second floor which lacks an ice machine. room was nice updated decor. bed was comfy for sleeping and lounging in during the day. front desk could have been friendlier but did their job fine. parking lot is large but spots are tiny. hotel is nice typical higher end hotel.',happy
id36255,' having stayed there before looked forward to going back for our honeymoon was given a smoking room on arrival and had to move in the morning. new room very dingy but not as bad as our friends who had a room so small they couldnt walk round the bed. staff very unfriendy and unhelpful. will not be going back anytime soon needs millions spent on it to bring it back to a decent hotel. should be downgraded to a standard hotel not a premier one as it is at the moment.',not_happy
id36256,' this hotel was great for how long you spend in the room in new york. its location is great its a -- min walk to times square and - min walk to central park. rooms are spacious we had - people in our room and this was ample. new york is amazing i will be back and will stay in this hotel again. i loved the hotel is bars and public areas prices are reasonable too. i have recommended this hotel to many of my clients if you would like an independent travel agents advice on this hotel please email me daniel@thetravelcentreuk.com. enjoy new york as much as i did!',happy
id36257,' (our letter to the hotel) room service provided the most terrible food imaginable and we had to wait a very long time for it. we were served a completely raw hamburger. when we called to complain we were transferred around numerous times and were very frustrated (also told room service was not closed for the evening). we were trying to communicate that raw hamburgers are uncooked ground beef (likely to carry harmful bacteria) and also likely to make us ill thus should not be served to hotel guests (seems very simple enough). the staff at the front desk was unconcerned about the raw burger and seemed unwilling to do anything about it which caused my husband much frustration. we asked numerous times to speak with a manager. rather than dealing with this frustration on a customer service level and offering an apology the front desk sent - large men to our room from security and the head chef (on new years eve) to our honeymoon suite. my husband and i felt extremely threatened overwhelmed intimidated etc. when i showed the chef the raw burger (clearly and apparently raw) he asked me how i ordered it and i repeated to him that i ordered a cooked burger. the head chef was questioning me about the burger and intimating that i had somehow made an error in ordering (the burger was very clearly completely raw). do you normally serve minced meat raw? (al valdez was present at this time). as security walked around our room in a intimidating fashion my husband asked them to leave our room. they took their time leaving our room and offerred no apology or explanation as to why - security guards were sent to our room in response to a complaint about a raw burger. my husband and i went down to the front desk to speak to a manager and to understand why this had occurred to have someone address the shock we had just experienced as a result of a clear error made my front desk- security in sending - security men to our room and the lack of concern about the raw food your hotel was serving. we met al valdes your director of saftey and security who was rude aggressive unapologetic (both in the room and at reception). he was unwilling to offer any apology or reasonable explanation for the unwanted intrusion by security and intimidation by his security staff without reason or cause. al valdes is among one of the rudest most abrasive people i have ever met in my life. a husband and wife celebrating their honeymoon and complaining about the serving of a raw burger are no threat to a hotel or its patrons. we viewed this as an unlawful use of force constituting assault and we are considering our option in this regard. we will be sure to advise travellers on trip advisor of the events at your hotel so that other honemooners are not subject to your intimidatory tactics adopted by your hotel and especially those adopted by mr valdes. we have photographs of the burger and will be posting these online also.',not_happy
id36258,' have stayed at the washington marriott wardman park many times over the years. the facility is current clean and comfortable and the staff are consistently excellent. the location makes this a niche hotel but there are a number of niches that it fills. first and foremost the wp is a conference hotel and it shines as such. located on the connecticut avenue corridor a ways out from dupont circle the wp also serves well for visiting the zoo and for meetings or events in the neighborhood. there is a dc metro stop right across the street from the wp so if you get a good rate at this hotel it can serve you well as a base for touring dc using the metro system. for example there are times when it is possible to get very good (by dc standards) rates at the wp for weekend stays. plenty of good restaurants nearby particularly if you are willing to walk a few blocks north on connecticut ave to the cleveland park area or east on calvert st into adams morgan. use open table to search those two areas as well as the immediate neighborhood of woodley park. the fitness center is better than average for a marriott hotel in the us but the executive lounge has not impressed me. ive had some of my more interesting room upgrades as a marriott rewards gold or platinum member at the wp. specifically there is an older building in the wp complex and on several occasions ive been upgraded to a junior suite or full-blown suite in that building. on my most recent stay the person checking me in referred to this facility as their antique building. the building is indeed older but the suites are very comfortable and the rooms tend to be very quiet. can make for a relaxing evening after a long day running around dc or conferencing. overall a quality hotel with excellent staff and many positive features.',happy
id36259,' good place to sleep. best feature: near the airport. pool was only reasonably clean. it was also heated to a very warm temperature. expanded buffet was good. like other hampton inns it features scrambled eggs shaped by a machine into pancake-like objects. edible but no more than that. --th street is very busy - ask for a quiet room if traffic noise is not your thing.',not_happy
id36260,' chose the hotel for its location a safe area and close to the subway. we were not disappointed from the moment we booked staff enrolled us on the membership scheme meaning we could choose types of pillow etc. room was superb very good value for money and had a great sleep. only disappointment was due to a prior engagement i had to miss breakfast.',happy
id36261,' this the hotel for a good time around fun people. pool scene is the best in san diego. and location is perfect for a padres game or hanging out in the gas lamp. just so you know this is not the place for children or a quiet stay.',happy
id36262,' stayed one night only wish we could have stayed more. very clean well appointed. great location. the staff was great. breakfast was more than just muffins and coffee. we will definitely be back for shopping trip or sports event soon.',happy
id36263,' the hotel is comfortable and clean. usual selection of holiday inn breakfast is availalbe. well made and cleanly presented. however the front desk staff have no idea what constitutes good customer service. we checked in and they ran through all the usual prepared speech. it gets boring once you have heard it so many times. they ran through the speech so quickly - must be bored themselves with repition - that i had to ask a couple of questions for clarity. i went down to ask for toothpaste and had to wait for some time for the staff to complete their conversation before i was acknowledged. when i asked for the toothpash - the sign encourages you to ask if you forget - the look i received from the man at the desk made me feel like some kind of beggar. upon checking out the girl at the desk was tapping away at the computer. no one else around but she didnt acknowledge me at all. whilst still looking at her computer screen she said - checking out? room number? - without lifting her eyes from the screen. the bill was printed and presented to me again whilst she looked at the screen. come on. at least acknowledge the guests whithout which you would not have a job. would i recommend the hotel? it is clean and safe. although we had a room facing the freeway the noise did not keep us from sleeping. but it does lack customer service. there are plenty of hotels alongside this one. if i went to that area again id spend my money elsewhere. it might be better appreciated!!!!!',not_happy
id36264,' my colleague and i stayed for the weekend after a busy work week. we decided to visit the lounge -club downstairs called alibi. my colleague sat down on the couch as others folks did and of course we got asked to leave. i was amazed that the others that sat on the same couch and got we to hang around without any issues but when my colleague sat down we were asked to leave . to prevent a scene we quickly left and as we attempted to get back to our room we were stopped and told that we couldnt get back upstairs and only people with a room key could get by. we showed him a room key and got through. got back to the room and left the next day. however the front desk staff was excellent. overall beautiful hotel but racist!!',not_happy
id36265,' i am a marriott lifetime platinum and booked a stay at the marriott downtown. we were to arrive after midnight and i called two weeks before my stay to advise them of this and to also request a non-connecting room with two queen beds. the day of our stay we called again to advise that we would be arriving after midnight and to confirm the room requests. when we arrived at the hotel there was only one person at the desk and we waited about -- minutes to check in. we were then told that the hotel was sold out and there were no rooms available. i pointed out that i am a lifetime platinum and had called several times to confirm the reservation including earlier that day. they miraculously found a room which was so small it was laughable plus the phones in the room did not work despite repeated requests to have them fixed. a colleague who arrived with us was told that even though she prepaid for her room she did not have a room and was walked to another hotel. the front desk clerk was confused and very unfriendly and gave the attitude that i am only authorized to apologize. then there was a convention of teenage girls in the hotel and for some insane reason the hotel allowed them to have a scavenger hunt which involved finding things on different floors. guess what? that meant we consistently waited ----- minutes for an elevator. when one did arrive it was filled with screeching girls yelling about which floor they were going to next and since there was no room we had to keep waiting for an elevator. the restaurant closed mid-day which meant that if you wanted a late lunch you had to eat in the horrifically noisy sports bar. all in all when i go to chicago i will not stay in this property. unfriendly staff reservations not honored and most importantly no one on staff seems to care.',not_happy
id36266,' we did not have a particularly positive experience here. we were not welcomed in a pleasant way at all. the member of staff that checked us in was really rude to us. wed had to have an unscheduled stop at a toronto airport hotel as jfk airport was closed so we lost out on one nights stay at this hotel. and to then be greeted with an unpleasant manner they then put us in a smoking room. there were - adults travelling in our party none of which are smokers. wed had this holiday planned through virgin holidays and stayed in a number of excellent hotels on this trip. this was the last part of our trip and was a really disappointing end to our holiday. the room was very dark and dated. there quite a few cosmetic issues in our room and the lift and staircase area. considering this is a chain of hotels id think twice about ever staying in a comfort inn again.',not_happy
id36267,' i was in dc for a conference at the hilton across the street july -- - aug -. for basic needs: as far as location goes it was fine. the closest metro subway stop was dupont circle which was only a -- minute walk through a nice area. the beds were very comfortable. the room size was large. there was plenty of hot water. staff was very nice. plenty of restaurants within walking distance of different price ranges and ethnicity. unfortunately the first - days i was there their card key machine was broken. everyone had to be escorted to their rooms by the hotel staff so staff can let them in using a master key. inconvenient if you just want to dash out of the room to the soda machine or ice machine. the hotel is under major construction - room by room. during the day we were sharing the use of the elevator with the contractors. sometimes it would take a while before we can get anywhere. the hallways and lighting gave an old hotel feeling. i had a written request to the maid - change the batteries in the tv remote since it wasnt working. apparently she ignored it or did understand.',not_happy
id36268,' this is the closest hotel to the convention center in san antonio. it is just right out the side door. the room on the --th floor was nice but small. it wasnt too small to make me not come back. i dont spend a lot of room in a hotel when visiting san antonio anyway. the bed was extremely comfortable with plenty of pillows. the check in was very fast and the young man at the desk was very friendly. parking is high but get used to it in san antonio. there is a fridge and a safe in the room.',happy
id36269,' i stayed at the west tower for a business function and loved the intimacy. i did stroll over to the east tower and it was hopping! beautiful lobby bar internet cafe and restaurants. however for me it was too busy. the airport is very close so be prepared for prompt -:--am wake-up calls!',happy
id36270,' lovely hotel - cant beat the location. staff was friendly and helpful. we were on the --th floor -- yes the facility can use some love but it was clean and spacious. one of the most comfortable beds weve slept on in a hotel. the entire floor was non-smoking and the halls were wonderfully quiet. based on other reviews weve read we were concerned about but we were more than satisfied with the park lane.',not_happy
id36271,' we booked this hotel for our daughter is wedding guests. we had the rehearsal dinner on the patio of the restaurant and it was lovely. the rooms were large and clean and comfortable. the setting is beautiful. it was very convenient to stores and activities. i heard nothing but raves from all family members (we had over -- rooms). my husband and i booked a suite and had several family gatherings there. the hotel staff helped us with every detail -- actually helped us carry things in provided an extra refrigerator delivered information letters to our guests in their rooms provided a free coffee urn filled with coffee... and the staff wouldnt even take tips for helping. they were all amazing.',happy
id36272,' the food other then breakfast served here was horrible in the evening when ordering tea i was informed there was no caffeinated tea in the whole hotel yet the next morning there was plenty as there was that same morning. the exercise room is deplorable as either the equipment is way outdated or does not work at all. also the service is very bad should you forget something in the hotel room and call to see if it is there you are told that housekeeping wont be available til the following day so even if it is something valuable there is a chance you will not get it back as anything can happen from the time she leaves til the day she comes back (i do hope she is not on vacation). i have been to philly -x the past - years and each time have stayed at this hotel...until this year (----) it has really been a great place not sure what happened but you can be sure that this past time will be the last time.',not_happy
id36273,' stayed here during the busy july -th weekend in a superior corner suite w-king (with sofabed in living room). we were on a high floor facing michigan ave but no view other than the adjacent buildings. the main draw of the hotel is its position on michigan avenue. it is easy to get to everything that is necessary (food shopping entertainment) via walking bus or a short cab ride. the overall appearance of the hotel from lobby to the room was ok. it was nice but i didnt get that wow factor when i entered the hotel or my room. it was clean a little on the smaller side for a suite but it sufficed no fridge or microwave (though we did request and got a fridge even though it was late friday nite). service was great. whatever the request it was granted quickly which is impressive considering that the hotel was fully booked. ordered room service for lunch and loved the chicken wings with the asian chile sauce! portion size was very generous for everything ordered and they were quick. definitely join their loyalty rewards program for the free wifi ironing and morning beverage delivery. doormen were very helpful and friendly. oh one weird thing about the room design was tv placement. we were watching tv in the living room and the channels start changing randomly. one of our travel companions inadvertently changed the channels of our television in the living room even though she was in the bedroom with the french doors closed. we had a good laugh once we realized what was happening. i would stay at an omni property again because ive heard that some of the properties have a more luxurious feel but i cant say that id choose the chicago property for my next trip (even though service was outstanding) unless i got a deal too good to pass up. given the many choices on and near the mag mile id prob try a different hotel in search of that wow factor.',happy
id36274,' perfect place to stay never have to leave the hotel. the pool the amazing landscaping & the over all atmosphere were incredible. the restraunts the food the service amazing. great staff would recommend it to anyone.',happy
id36275,' the hotel is in a quiet location of the upper west side. one block from riverside park. when we got there the room was small and appeared clean. when we woke up the next morning we had bed bugs crawling on the covers. wasnt sure because it was the first time. we told the staff and changed rooms but by then it was too late. three days later we had red itchy spots all over from bed bug bites. the service was really crappy and when we left our luggage for the day when switching hotels our suitcases were just left out all day in the lobby and not even locked up for security. even though there is -- hour desk service the doors are left unlocked so anyone could come into the building. our room door didnt even shut properly when unlocked. nobody cared that our room was freezing and we had to complain before anyone came by to check the radiator. i needed three blankets to sleep. we didnt even get a receipt when checking out. i would stay here only in very desperate times but there are many other places that are ten times better. i would not recommend this place for the price. it is really only worth about $-- per night rather than $---.',not_happy
id36276,' i usually stay in - star hotels when i travel to nyc but this was a cheaper option so i decided to take my chances. location was okay. i wasnt going to do any sightseeing but if that is what you are traveling for do not stay here. after checking in i was literally put in a closet. the room was the size of the bed and the a-c unit was touching it. i could barely turn around in the bathroom. i called the front desk and asked to be moved to a handicapped accessible room which was little bit larger than the first. at this point it is --:-- pm and i just wanted to lie down and relax when i realized my remote was missing and the tv wouldnt turn on without it. i called the front desk and he said he would look into it. -- minutes later still no remote so i call him again and he says something about dealing with it later because he is busy helping someone else. so i just told him to forget about it. when i pulled back the comforter there were several sticky brown spots on the sheet. i was not about to wait for someone to change it so i ended up just putting the other sheet over it. the pillows smelled dirty and i woke up several times thinking about the sheets not being changed after the last person. the shower was weird. the elevator made awful noises that i hears all night. i was delighted to leave after the first night when i was supposed to stay -.',not_happy
id36277,' i dont know why the other travel websites list this as a four-star hotel. the rooms may be kitschy-trendy but cleanliness is questionable when your bed is on a low carpeted platform practically on the floor there is an open food package in the wet bar and the bottle of shower gel appeared to have been used. i booked my room through hotwire expecting a four-star hotel; understandably that is always a gamble but this was very disappointing. took a while to figure out that the valet parking was at the rear of the building since they share a driveway with an independent parking lot next door. valet parking is $--. if you dont need in-and-out parking privileges and plan to be out by --am the next day it is only $-- flat rate to self park in the underground garage (i believe this is the same garage where the cars are valet parked)',not_happy
id36278,' the staff was wonderful and the rooms beautiful. lovely accomodations',happy
id36279,' one of the nicest marriotts ive ever stayed at and ive been to a few dozen. everything seemed pretty new. the room was clean fresh and very pleasant. the bed was standard marriott plushness. the tv worked fine (although it was a standard flat-screen crt not an lcd). the bathroom was well-stocked and water pressure was pretty good on the --th floor. two caveats: one there is no mini-fridge in the room. this was kind of annoying since we had a few of our own bottles of water and it was like -- degrees out that weekend. and two hallway noise seemed a little louder than usual for a marriott. we could hear quite a bit of activity whenever people would walk back and forth. the front desk staff were very nice (kirby was pretty cool). the only issue was that when we arrived at -pm there was only one front desk clerk and like - or - people backed up in line. we waited for about five minutes but then - additional front desk staff showed up and we got checked in quickly. but where were those - staffers for the first five minutes? the location also is excellent. you can actually see the infield at petco from the rooftop bar. but be aware that the streets will get a little crowded if you visit during a home game. and the gaslamp quarter is right around the corner with a ton of bars and restaurants. if we ever returned to the area id probably stay at the marriott again.',happy
id36280,' my wife and i arrived friday evening to a large party crowd in the lobby and at the bar which had a live band playing. the band was rockin but we were pretty tired after a days worth of layovers. the bros running around the lobby were not sober by any means and did not appear to be upstanding citizens so we were not at ease during the check-in process. i guess if your not with them you really dont want to play with them. normally id be up for shenanigans but we were tired. if the swank party city scene is yours this would be a viable choice. the hotel is located within walking distance to a wine tasting bar-restaurant and a brewhouse with hundred is of fresh brews from around the world to choose from. we woke up every morning to some activity blasting in the city center (yoga and spinning classes). the rooms were modern and clean. walk-in shower that is legit no toilet-sink-shower privacy. the lights were a little dazed and confusing and almost felt prison-like. overall not a bad place for those seeking great restaurants activities and a vegas scene minus the gambling. it really is in the city center.',happy
id36281,' this was the fourth time i stayed in this hotel since ---- twice with family twice alone on business. i love the location - if you stay uptown central park south is great location literally across from the park and the ice rink. breakfast is perfect although pricey - you pay --$ for a buffet plus tip. the bar and restaurant is also nice for a hotel. but nothing beats the location. just walking distance from the moma colombus circle rockefeler ctr lincoln centre the shops of -th ave and a little longer walk to the natural history museum on central park west. good restaurants in the neighbourhod. and fao schwarz for those with kids. as most new york hotels the lobby is magnificent as most common spaces but rooms are less attractive. bathrooms feel old and a bit offputting and rooms are small. even though you are really on central park for ---$ or more you are bound to get a room looking over --th or airconditioning system. overall i like the place for its unbeatable location if you choose to stay in uptown but the rooms can disappoint and expect to pay dearly for the experience.',happy
id36282,' i have been more times in los angeles always sleeping in sunset str or in nice - stars this time was only - meetings the reason to go to la and my wife decide to take this one nice reports and really good price. i can only recoment it really nice peiple are managing it rooms are really ok you have good internet nicetv nice rooms and really you a coming in one very nice family. the one who manage it are again very nice people. next time we will go there. ho i forgot the main reason you are there in the mitle from la behind jewlery faschion hollywood beaches really sensational location. thanks was nice in your house. yours joan valls',happy
id36283,' i have stayed in this hotel several times in the past - years. i have never had an awful experience. some of the queen bed rooms are small. this trip i stayed in a room with two double beds for the first time. the room was larger as was the bathroom. the drawback was we were right over the cta bus stop outside. however when we put the ventailing system on fan and created a somewhat noisy white noise we were fine. the breakfast had actually improved since i had last stayed (about - years ago) the offerings were ok nothing special. there are some good breakfast places to eat nearby if you dont care for what they offer. all in all not a bad place to stay if you want to be in the lincoln park area.',happy
id36284,' hadn’t been to new york for about -- years so being nervous about returning to the city after all that time i decided to stick with a chain i knew have stayed at the chain in cannes france on many occasions which is very impressive. forgotten how expensive hotels in nyc could be --- without tax for a queen room. on arrival very impressed large lobby plenty of places to sit & unwind but was disappointed with the first room given no ---. air conditioning was outside window so couldn’t sleep & i just didn’t feel that the room was worth the money. asked to be moved no problem upgraded to a king bed i think but more on that later & the room was simply in a different class. beautiful bed and bathroom. no view was an initial disappointment but after along day it was nice to be able to shut the world out as the room was just so quite it was difficult to remember you were in nyc. i would have given the hotel - stars for the original room at the rate paid a beautiful hotel lobby cannot compensate for an average room causing lack of sleep but after the upgrade i think - stars is appropriate. overall very clean hotel about - years old excellent location & would highly recommended. emailed them -x about the type of room given in anticipation for a future stay but after - weeks still no response.',happy
id36285,' my girlfriend and i planned a trip months ago to visit seattle may -- - --th. we stayed at the westin downtown and were on the --th floor.. the room was wonderful and comfy with great beds but minimal bath towels. the heavenly shower was nice. there was an in room service bar from which you could purchase drinks-snacks. we didnt do this because it is pretty much just a lame expense. local calls were $-.-- each so we made none (used our cell phones). the room rate was on the high side and there are no smoking rooms there. they are all about the spa services and being green. the in-room literature is a little lackluster. no nice pictures; not vibrant at all. they do offer a $- or --- pt incentive kickback if you dont use housekeeping and let them know by -:-- a.m. for the previous day. however when housekeeping did come in once over our - days they did not replace our soap shampoos or ice bucket bag. there are no liners in the trash cans. i think that is yukky especially for bathroom trash. the valet parking charge of $---per day was super expensive in my book but there really is no getting around heavy parking fees downtown. the valet staff was super on point friendly and fast! they gave excellent directions and earned alot of tip $$. the front desk staff was uber professional but sometimes this was backed up.-slow paced. the restaurant was very nice and the food was average with medium-high prices for lunch. my friend had the fish and chips which was sort of what you would classify as a ismall plate for $--. service was professional and prompt. the coffee area in the lobby is sort of a fustercluck and ill-arranged. we got an expensive cup of coffee and tripped around everyone else who was waiting deciding ordering paying getting sugar helping themselves to refills (?) all in the same - ft spot. uninviting. there is alot of homeless and panhandling going on even around this hotel. beware of people asking for money; watch your bags and be alert for strung out individuals. we saw them every day. i liked the in-room safe. there was one robe (?) a sharp carpet tack sticking out in front of the bath and oh - pet peeve #- and a determining factor of whether i re-visit a hotel or not: the a-c only went down to register --. you may think this is cool enough but it was not. it wasnt -- in the room and i do not want anyone to determine for me what a-c temp is cool enough. i will decide especially when i pay upward of $--- per night. green or not comfort is key and when promising luxury do not decide which temperature makes me comfortable. i prefer cool accommodations and i did not find this at the westin. it was too hot for both of us at night. if your hotel is so green why not put in screened windows so guests may enjoy green fresh air? the view was gorgeous. the elevators were super fast. i recommend this hotel for non-smokers who might want spa services and who like warm temperatures and for whom money is no object. while we enjoyed our stay i do not think i will return to this particular hotel.',happy
id36286,' we just returned from a - night stay at the brand new pod -- hotel and we had a wonderful time. the hotel is well located at the corner of --th and lexington near grand central station bryant park and all major subway and bus lines. lots of good indian restaurants nearby since it is just a couple of streets from curry hill . the hotel has a deal with a nearby indoors parking lot (--$-day very good for downtown manhattan). some amenities like the restaurant the rooftop terrace and cable tv were not working yet but the excellent service very friendly staff and our nice room were what made our time at the pod -- so enjoyable. charlton at the door and the guys at the counter were genuinely helpful and very professional. it made our check-in and check-out a very easy and quick process. our room although small (nothing too surprising it is nyc) was perfectly functionnal and very well thought and comfortable. nicely decorated with a good quality queen bed and cool shower the room was exactly what we needed. it will be a pleasure to go back in the future and see how the final touches made this very cool and friendly hotel even better.',happy
id36287,' my wife and i stayed here july --- ----. the rooms are large clean and attractive. this hotel is several notches above what you think of when you think comfort inn. at $---.-- per night it is a steal compared to the peabody and the other hotels which have been built around the hub at union second and beale. the steetcar stops right off the back of the hotel. not a problem to walk to most places downtown but the streetcar is nice for taking a load off. ate at the rendezvous one night--think it has slipped some. try pig on beale. best pulled pork ive had. also try the flying fish on second across from the peabody. great fried fish oyster po-boys fish tacos.',happy
id36288,' well the hotel does not offer restaurant services fancy spa services nor a bar-lounge. however what do you expect to receive when you spend about $-- per night? it did however have a pool and high-speed internet. if you are looking for an economic and limited services hotel then this is a good place to stay. we checked in a little ahead of schedule (--:-- am). luckily the front desk was able to get us settled into the room and for the most we enjoyed our stay. the room was clean and it looks like they did some updates to the hotel. we stayed for three nights and did not have any problems with the staff or services. if you want a lot of hotel amenities this may not be the place for you and you can stay at the sofitel and probably pay four times more. if you want something cheap and clean i suggest this place.',not_happy
id36289,' needs more on site food and coffee places and a deli or ? had one starbucks that always had a very long line and was not open in the evening. we had to leave the hotel to get a good coffee and snack. had only one restaurant and room service was way too expensive compared to other cities.',not_happy
id36290,' this is a newer-construction property and it shows. the rooms are very comfortable with very comfortable bedding in-room coffee digital tv on nice flatscreen tvs. several restaurant choices nearby many within walking distance a large target superstore within reasonable walking distance (youll want to drive if you buy much!) there is also a very large shopping mall just one exit east on the nearby interstate. morning continental-plus breakfast with usual yogurt and muffins and juice-coffee as well as cook-your-own waffles is a very nice plus. very convenient to ih------- and ih---. and the high-speed internet here really is high-speed. ive stayed at several city view hotels over the past few years and there has been an increase in vandalism and burglary of cars in hotel parking lots. dont leave valuables in sight in your vehicle. most parking spots here are close to the building. i have not seen or heard of any experiences with vehicle burglary or vandalism at this particular hotel however.',happy
id36291,' i read the other reviews on tripadvisors and was fooled by the great location mantra. from my understanding this place used to be a hostel and it is definitely haunted by it is past. the rooms are very small and cleanliness is not the hotel is top priority (see pictures). it was so bad that i asked to be moved to another room but was told the hotel was full and i would have to try again in a few days. no such luck. here are the highlights (or lowlights as it is more appropriately entitled): - parking is ridiculously difficult; this is not the hotel is fault however they charge for parking in their lot in which it is nearly impossible to get a spot. the one night i lucked out and got a spot hotel charged me for two days of parking ($--) when i entered the lot at --:-- p.m. and departed at -:-- p.m. the next day. unbelievable! the other option is to park on the street which is free but not easy. i ended up parking almost a mile away from the hotel. i know the distance because i had to use my car is gps to find my way back to the hotel (embarrassing but true). - the rooms are not as advertised and there was no refrigerator which i really wanted and expected. - the rooms were not very clean or well kept (see pictures). - the walls are paper thin! you can hear your neighbors thoughts! the hotel is also very loud which isnt a problem at -:-- p.m. but it is annoying at -:-- a.m. it is also supposed to be a non-smoking hotel which other guests continuously ignore that rule. when i contacted the front desk in reference to the smoke filled halls which was infiltrating my room. i was told that the only thing they could do was charge the guests for violating that rule! - the window was broken so it wouldnt stay open. i found this out the very hard way after it slammed down on my hand causing three injured fingers (including one with a bloodclot). - no cell phone reception in the hotel. this may just be my carrier but it was still very annoying. on the flip side the hotel has reliable wi-fi service. - i want to speak briefly about its great location. this was my first visit to venice beach and though none of my friends had stayed at this hotel the general area came highly recommended. i read the other reviews about the characters that hang out around the hotel but they were not explicit enough. many of the people are from a half-way house located on the next street and are addicts and other unseemly types. i was warned by a local to be back inside the hotel by dark or no later than -:-- pm and after my five-day stay i can say he was absolutely correct in giving this advice. one night the police had cordoned off the area around the hotel because a man with a gun was on the loose. there were many police cars and a helicopter. even during the day i found the area undesirable...and im from new york city! if i were to return i would definitely stay further towards the santa monica pier area. - the staff was the only reason i gave the hotel - stars. they werent helpful per se but they were very friendly and nice even when not being of any true service.',not_happy
id36292,' my wife and i were celebrating our anniversary and usually stay at the marriott union square. they fortunately were booked so we decided to stay at your hotel and thank god we did. they could not have been nicer and more accommodating. the hotel was lovely comfortable convenient and met our every need. the front desk was exceptional and special special recognition to the front desk mgr & director of ops tasha guidry & rhodora escobar as well as johnathan tan they made us feel at home our stay worth coming back for many years to come. the marriot union square has nothing over on you guys. thanks for making our memories so special.',happy
id36293,' my college-age son and i enjoyed our three-night stay at the savoy. our room was clean the beds very comfortable wifi easy to use and the air conditioner worked great. we never once heard anyone else in the surrounding rooms. the free parking was what initially attracted me to the hotel since it seemed to be one of the few comparable hotels that did not charge for parking. the bus stop is just across the street and we only took the car out of the clean and well-lighted garage a couple of times. the neighborhood appeared safe and we felt comfortable walking back to the hotel from - amy is where you can find really great italian style pizza. there are several restaurants nearby a cvs drug store whole foods with an amazing assortment of prepared foods for takeout a gas station across the street parks and a nice ice cream shop. my son checked out breadsoda which is a bar with pool tables nearby. the hotel is staff was professional and pleasant. from checkin to checkout we encountered no problems.',happy
id36294,' as a few others have already stated....... trying to find something that is close to everything to be able to walk (to avoid the parking hassles of this area) that is reasonably priced and nice is a challange. the hollywood celebrity fit the bill. we had a king suite so that the kids (teens) could have their own room with the futon bed and a rollaway and still plenty of room in the living area to not feel cramped at all. finally a hotel that understands the importance of mirrors outside of the bathroom. thank you!!!! with - teen girls and mom all needing to do hair-makeup having - full mirrors was a godsend. only thing lacking in this area were more electrical outlets. we solved that by a quick trip into a rite aid and buying a - $- extension cord that is now going to be a permenant item to pack on all trips. having the additional vanity area and the other two large mirrors made only having - bathroom for - people very easy. our room was clean and large and the location can not be beat. easy walking distance to graumann is hollywood & highland shopping center kodak theatre and every other nearby attraction in that area of hollywood without having to deal w- driving in the traffic and finding a parking spot. the price could not be beat either. as for the breakfast.......... having the coffee downstairs was great. we stopped at trader joe is that is only a few blocks away and stocked up on some drinks for the fridge milk orange juice and ceral and we were set. id recommend the hollywood celebrity hotel to friends and family no problem. we are used to very nice - and - star accomodations and having this nice clean comfortable hotel in such a great location w- a large room for a great price makes it very appealing. we all said they could easily do some major updating become a very exclusive boutique hotel and raise the rates dramatically. they have the location room sizes and layout to do it. just hope they dont as it would take away a great spot to stay in hollywood without breaking the bank.',happy
id36295,' we stayed - nights for a wedding that next door at the seaport(which is a beautiful hotel). room was clean appeared to be an older hotel with renovations. close to convention hall but look elsewhere if you want to get around and walk to a lot of boston sites. wife locked herself out of the room took over -- minutes and they were not going to let her in. her id was in the room let her in and check the id. wouldnt stay again unless it was for a convention.',not_happy
id36296,' i just returned from a - night stay at the chatwal. service: fantastic. they met our every need and then some! we were given an upgrade and had a spacious junior suite that was absolutely beautiful. the bathroom is amazing; - people could have fit in the shower. the suite should have had a bathtub though for the price paid. location is fantastic - we were there for theatres galleries and shopping and being near times square is fantastic. the rooms were very quiet and we slept very well. the staff is unfailingly polite and helpful. i would happily stay here again.',happy
id36297,' service at this hotel needs improvement! when registering in the early evening we had to coax the staff out of their offices to serve us. once available the front desk representative was friendly and had a few recommendations for dining. while the lobby is quite contemporary and current it appears that the rooms and floors are undergoing renovations as the entry doors have not been finished. make certain to ask for a room that does not back up to the freeway. their little italy recommendation of filippi is was spot on in terms of food price and quality. upon check in we inquired about booking the complimentary airport shuttle the next morning due to an early am flight only to find out that it was overbooked for our departure time. the front desk staff was accommodating in that they covered the cost of the taxi to the airport.',not_happy
id36298,' as a weary traveller i was relieved to pull into the parking area at the stanford court where i was greeted by a friendly helpful valet. the reception was warm friendly and super efficient. my room was exceptionally clean and nicely laid out with plenty of room to get comfortable. room service was fast and the food was delcious. the bed was the most comfortable bed ever! i cannot say enough about this hotel. i would go back in a heartbeat. the location was nice too with pretty views of the bay and city. trolley car intersects at the hotel and taxi cabs were readily available.',happy
id36299,' stayed at this hilton recently for work and i would say that it is a very solid place. room was clean bright and comfortable. check in and check out were both very easy and the staff was all very eager to help in any way they could.',happy
id36300,' stayed here recently for an overnite. very impressed w- most aspects of the hotel . --room was large and had a full kitchen including cookware a range and dishwasher. --staff was helpful and friendly but - to a man - everyone complained about being overworked and understaffed . --location was good but more for business not that great for tourists. it is a long walk to the mall and the museums. --price was right not a bargain but not a rip-off either. this hotel is best suited for people who want-need to cook for themselves or need the extra room-space that a suite will provide ; and who dont mind walking several blocks to the smithsonian museums.',happy
id36301,' i was looking for a reasonably priced hotel located in a safe area of town for an extended visit (-- nights). this hotel exceeded my expectations and i found it a welcoming comfortable and unique place to stay in a perfect downtown location. the hotel staff are extremely helpful competent and friendly. the housekeeping staff are pleasant and thorough. the wine hour was popular and i wish i had taken that opportunity to meet more people. every time i walked through everyone seemed to be thoroughly enjoying themselves and interacting with each other. the friendliness and uniqueness of the wine theme give this hotel a lot of character. i will address some limitations. first as others have noted the hotel is older. the upholstery could use some refreshing. i did note the musty odour on - occasions throughout a -- night stay--in both instances it was quickly remedied by opening the windows for an hour. secondly there is some street noise. i live in a city and the street noise in this hotel is what you would expect for a downtown city location. if street noise is a dealbreaker for you personally then i would recommend finding a hotel outside the downtown area. i will not deny these two issues are present but i found them minimal and they did not detract from my comfort or enjoyment. on future visits to san francisco this will definitely and sincerely be my hotel of choice.',happy
id36302,' from the moment i first called for a reservation to the time of my departure the staff of hotel giraffe were incredibly professional and accommodating. they even gave me the local weather report as in was there still snow on the ground. the room was beautiful loved having a balcony that overlooked park avenue but most of all - that i could open the doors! i always hate not having fresh air when i am in the city. the wine and cheese reception was delicious and generous. breakfast was top notch as were the cappuccinos! most importantly the staff were gracious hosts and provided excellent service. and the bonus - in walking distance from my two favorite restaurants - gramercy tavern and the red cat.',happy
id36303,' this was a great place to stay especially if you have kids with you. there is plenty of room to spread out. the staff is unbelievably wonderful. they asked us as we were checking in if we were there for a special occasion. i told them my daughter is -- birthday. they managed to get a birthday card and box of goodies up in the room for my daughter before we got to the room. a little later they came to our room with popsicles for the kids. the continental breakast is great. the location is great for site seeing. hollywood blvd is one blockaway beverly hills is near by universal studios is - metro stop away. san diego ca',happy
id36304,' this was our fourth or fifth time at this hotel and it did not disappoint. renovations are finally complete and there is new bedding in the rooms. the staff is very friendly and they now remember us! the continental breakfasts are great and they even have vegemite for the aussies. the location near the beverly center is ideal and the rates are very reasonable compared to nearby hotels.',happy
id36305,' although the lobby was crowded it was very grand and nice...just like the web site picture. this was when the horror began........after exiting the time machine (elevator) we felt like we were in the movie the shining !!! the green glow from the hallways went well with the mold on the ceilings walls curtains bathroom floor and decorative sphere on the tv. the shower was reminicent of my elementary school camping years. the yellow stains on the sheets were also reminicent of my elementary school days!!! after immeadiately leaving to change our hotel room a housekeeper told us wed be better off asking for section -!!! after yen upgraded our room we received a larger version of the first; ripped curtains windows wouldnt open no ac stained sheets dirt camping bathroom ripped carpet. needless to say two hours later we switched hotels for slightly more a night. our experience would explain the crowded lobby with other hotel guests waiting to leave just like us.',not_happy
id36306,' upon arrival i was shocked at how small the lobby was. i also was disppointed because on the web-site of the hotel it stated that there was a restaurant in the hotel. when we arrived i found no such thing. we booked a double double and from the pictures it looked as though it was a decent size. when we got to the room it was smaller than expected. the toliet didnt work and the sink drain did not drain properly (the toliet was fixed in a timely manner). the staff was nice (except the front desk person upon arrival). we went to cafe med across the street for our spirits the staff was extremely nice! in a nut shell i would not stay at this hotel again was not pleased with the rooms or hotel itself the renovation i think makes it a - star but i would have to rate it a - star. not to mention the paper thin walls! we spoken to for complaints when we were talking in our room at -am (not at a loud or partying tone at all normal indoor voices)',not_happy
id36307,' i am french and everybody knows that the french are very demanding so i want to recommend this hotel hilton for the quality of its services. you know despite a problem with my reservation management team has demonstrated a true commercial sense a kindness and a professionalism many hotels in new york could learn from hilton new york fashion district. luidin their assistance front office manager is perfect and the manager guest services is great. we had a nice room on the top floor with a beautiful view of the empire state building extremly clean a beautiful bathroom a cofee machine was very appreciated. also a good location. i highly recommend this hotel.',happy
id36308,' positives - very comfortable accommodation - large room comfortable furniture (bed reading chair + footstool office table + chair). good coffee maker - uses real coffee! also hotel had a laundromat for guest use - very convenient for longer stays. there is a small ishop near reception with all the essentials. problems - there is no mini-bar- fridge in the room!... breakfast was neutral- average - nothing spectacular in terms of choice- quality of food. also there is no buffet - you have to order ... takes time.',not_happy
id36309,' i attended a conference at the convention center in san diego last week and thankfully stayed at the residence inn downtown. the location allowed me to walk everywhere. the convention center the marina the gaslamp quarter and the trolley car! even better my room was luxurious with down comforters fluffy pillows and a beautiful spa-like bathroom. i travel more than most people and a nice hotel is valued by the staff. emily at the front desk set the tone for a nice stay. she offered help directions and tips about the area. other staff (breakfast crew doormen and the bartender!) indeed followed in emily is style too. thank you---i will indeed return.',happy
id36310,' this hotel is quite old and there is a terrible smell in the hall outside the rooms. i think it is time to replace the carpet or tile that area. the complimentary breakfast was quite good for us as we dont usually eat too much at that time of day. the pool area was good not crowded at all and was open till late. it is an easy walk to the shopping centre over the road which has some good shops. i agree with others about the size of the rooms but considering there was two small rooms each having a television we were able to watch different programs at the same time. very handy when you have different tastes or have children with you. i dont believe we got good value for our money compared to other places we have stayed. the bed was comfortable and the bathroom was clean and to me that is one of the most important things.',not_happy
id36311,' this was a good hotel. rooms were clean and service was great. the staff was friendly and helpful. it was also very close to the magnificent mile and bus lines which was great!!',happy
id36312,' i came here and needed to work while i stayed. we were in a room at the end of the hall and the internet kept cutting off. i had to call multiple times and they only have off-site support who were quite rude. it was very difficult to use the service and for it costing $---day it is ridiculous that it is not working. other than that the rooms were just ok - very small and clean though. the other thing they dont advertise on the website is that it is $---day to use the health club...they just get you with extra fees everywhere!',not_happy
id36313,' a really great place to stay. nothing was too much trouble including milk and a cookie delivered every night for my little boy! hotel looks great and the rooms are pretty big. pool area is good breakfasts are great. my only grumble is you had to pay to use the fitness room. the metro is a two minute walk away so you dont need a car ($-- a night).',happy
id36314,' we stayed at the hotel due to a special rate for family weekend at the university of chicago. our room was past it is prime with little annoyances. the bottom sheets are not fitted and move off the mattress during the night. there was a throw but no blanket or comforter. the bathtub had chips with rust showing through. no free amenities such as coffee in the morning. a -- cent bottle of water was in the room marked $-.--. the location is to far to walk to the downtown area.',not_happy
id36315,' the hotel has a good location the heart of manhattan is only -- minutes away by the underground. they dont serve food that wouldnt be a problem as in the advertisement they promised a shared kitchen that was nowhere around. i spent - nights there and they didnt even clean the room after the previous guest and there was no cleaning during my stay. there are a lot of cafes near the hotel and a small shop just around the corner.',not_happy
id36316,' i had prepaid - weeks ago at a ‘--%’ saving but checking the web site the days before i would have been charged the same price. at check-in there was no acknowledge that i was a gold club member i asked if an upgrade was available and was told no but they did not charge the $-- per day parking. the hotel was not busy and they are renovating so the entrance was a mess and a number of workmen where around all the time. the room was nice enough and had been updated but the window faced another wing of the building about -- feet away. carpets in the halls were filthy and some wall papering was done but not for the whole floor a bit here and a bit there. on the first night a child was running back and forth upstairs and it was very loud (not sure if the parents were there or not) called the front desk and about -- minutes later it was a lot quieter. the second bight was better but still bouts of running. not overly priced for close to downtown and within walking distance of most interesting spots. a few blocks (-) from the space needle and about -- minutes from pike place market & -- from the centre of the city. about - blocks from free bus service in the downtown area but only used it to go to the football game. i noticed that a few rooms had newspaper delivered to their door in the morning but not all. this place has to have the sloooooowest elevators (-). after waiting a few minutes i actually timed it and it was another -.- minutes for one to arrive. on another occasion someone said they waited -- minutes for it to show. they have a limited room service menu a - dollar delivery fee an --% gratuity change plus leave space on the bill for a tip. would i stay again maybe but would check out the hi express right behind at least you get breakfast.',not_happy
id36317,' very attentive staff especially the manager. the hotel was clean the staff very accomodating and easily accessible. great location two blocks from the white house and close to all the main attractions. what did it for me was the attentive service and the convenient bar with great drinks and appy is downstairs and a nice outdoor area.',happy
id36318,' me and my couple spent - nights and the experience was good i recommend to visit the roof terrace but bring your own beverages',happy
id36319,' from the moment we arrived to the moment we left we were treated perfectly. the boutique hotel is fantastic. it is right in the middle of the shopping in boston not far from the prudential centre. the room was lovely and the staff were polite and helpful. a special mention for two of the lovely ladies on reception. kelly and meghan they were brilliant! they were bubbly and friendly and continualy made sure that anything we required they could sort out for us. each time we saw them they were genuinely to talk and check that we had everything we needed and had enjoyed our day or evening out. thanks you lenox thank you again kelly and meghan.',happy
id36320,' this was a typical sheraton. it is very close to airport. self park was expensive and a very long walk. i got the room through priceline for $ -- in general this is a very good stay for the money. no complaints.',happy
id36321,' coutyard marriott downtown seattle-lake union is standard hotel chain fare -- sterile atmosphere; expensive bland food; and lackluster service. the location is not ideal -- situated on the outskirts of downtown in a high-traffic area -- and their shuttle service isnt all too user-friendly (book in advance only a handful of pre-determined stops no regular schedule). parking is expensive ($---night) and a tight squeeze (- clearance) in the garage. the room was clean and average but could use some updating and the amenities were ho-hum. the furniture was uncomfortable -- the mattress too firm and the couch stiff and boxy. the breakfast buffet was expensive ($-- for two!) and the spread was what you could find for free at other hotels and hotel chains -- fruit cereal oatmeal rubbery scrambled eggs pastries and make-your-own waffles. for the rate charged there are far better hotels -- with more character and more personal service -- in more convenient locations. for a place with unique character go to the hotel max. for a great location with quiet northwest comfort go to the inn at the market.',not_happy
id36322,' had the pleasure of staying two weekday nights while in town for sporting events. the staff was extremely helpful and accomodating. the rooms were spacious clean and quiet. this hotel gives you great value for the price. i would definitely stay there again without hesitation.',happy
id36323,' the bathrooms were nasty and the room had roaches. disgusting!!! i kept my luggage on the bed and i brought my own blanket.',not_happy
id36324,' as always our stay was a pleasure at the taj in boston. the building is on the boston common and used to be the ritrz before they moved. the bathrooms are updated the rooms are spacious and the staff is top notch. make sure you ask for a room with a fireplace..its a unique experience!!! the hotel is great for a romantic getaway (weve done weekends there numerous times) and accommodates all business needs. the location couldnt be better...',happy
id36325,' each year my family does a staycation at the az grand and each year we have a great time! this year was no exception. our over all stay was great! we have two young children so finding a place to go and relax is not always easy. we of course go to the grand because of the water park. it is always clean and well kept...even the bathrooms! the service was excellent! we ordered lunch and stayed for the dive in movie....our sever was amazing. she was there every time we needed anything...and again with two young kids we can be a demanding family.',happy
id36326,' we chose this hotel exclusively for the location and the free parking both of which we did enjoy. it was a great location for us to catch the trolley across the street at the hard rock mcdonalds. and we dined at nearby ginos hard rock cafe rainforest cafe and mcdonalds all within a minute walk. it also should be noted that the staff every single one of them we encountered was super helpful and courteous. that being said i would not suggest this hotel because it is very old (dont be fooled by the remodel ) and lacks amenities. i kid you not they replaced the entire ac unit in our room - of the - nights we were there! the walls are paper-thin and you can hear every noise around you as if they were in the same room. elevators take several minutes even in non-peak times. also we found the bathrooms too small.',not_happy
id36327,' my husband and i recently stayed at the hampton inn for a seminar that we attended (not on site). the hotel was very clean and the staff friendly. our room was spacious (and clean). the king size bed was comfortable. there was a coffe pot refrigerator and microwave in the room along with free wi-fi. i was able to connect to the wi-fi with my smart phone. in the morning the hotel served a small hot breakfast (such as waffels scrambled eggs sausage sausage gravey with biscuits etc.) along with the usual continental breakfast items (pastries toast yogert cereal fruit). the location is right off of i--- so busy outside but the traffic didnt carry inside. there are several restaurants within walking distance and many more within driving range. the hotel suited our needs quite well. we would stay again in the future.',happy
id36328,' interesting hotel ... the location and views of the whitehouse could not be better. the front desk and front door featured a mix of highly polite qualified and capable european and local hotel staff. they were excellent. back of house and room service staff seemed and carried themselves more like secret service guys-gals in hotel uniforms. understandable as the hotel faces the white house and gets you so much closer to the president than any other hotel room i can think of.. due to the number of kooks out there you can expect the price of this proximity to the wh to be wafer thin doors (in case somebody needs to get in your suite in a hurry) .. that unsettled my wife who was used to a more robust hotel room door. we stayed in the federalist suite which is where the obamas stayed prior to innauguration. there is a rumored tunnel under lafayette square which connects this hotel to the white house which would explain why so many presidents choose this building vs other better finished hotels around the white house and why the operation of the back-of-house feels more like an extension of government than a for-profit hotel. jfk allegedly entertained maralyn monroe here so you can see the place is steeped in history modern and ancient. overall this place was musty our suite (the best in the house) was not super well cleaned - but the food was good and my kids loved the charm of the place. i had a drink at the bar in the basement which is a very political place.. all in all washington probably isnt my cup of tea but my kids love the museums (which is why we came). it is like disney. you gotta go whether you like it or not. internet outlets and electrical plugs were in poor locations and no powerbar or extension cords provided so laptop location didnt leave a lot of choice. temperature was hard to get right. it was musty and wifi was spotty.. probably because of all the secret service signal jamming around the wh.. you should see the pattern here. there is a price to living in front of a building that is both loved and loathed by so many good and bad people.',not_happy
id36329,' the wonderful staff at the exquisite hotel drisco really went above and beyond when my partner had a medical life-threatening emergency during our stay there. their night manager paul postiglione took control of the difficult situation with such ease managing to reduce my anxiety while facilitating the situation and getting the paramedics there in a timely manner. i will never stay anywhere else while in san francisco. besides the handling of the aforementioned situation the rooms were beautiful and well appointed the breakfast and wine tastings were lovely and the general manager was very involved and very much a part of the experience there.',happy
id36330,' quite a nice hotel in a location that is betwixt and between. not really within walking distance of any facilities (cafes shops etc) but has a beautiful outlook over the marina. very handy to the airport though if you are flying in. our room faced the marina so aircraft noise was not a problem. may be different on airport side. the tv selection is skewed towards business with very few childrens channels. glad we had a room at the main building as the other section was quite a distance. must mention rocio as she was a standout server.',happy
id36331,' booked the chelsea for my wifes --th trip to new york. i was attracted to it by the great musical history. it looks great on the internet. big mistake - the wife knew it was going to be bad from the state of the lobby. the rooms were shabby and needed serious updating - flaking paint third world bathrooms. i wanted to change hotels but prevented by -- hour cancellation period !. it was i suppose not dirty as such - just so shabby. the present owners are cashing in on the history and charging big money for poor quality accommodation. the web site creates an impression that the hotel fails miserably to deliver. it really is more hostel standard - if they sold it as such i would not be so pissed. maybe im too old. makes -* paris hotels look like the waldorf ! oh yeah - it has no bar.',not_happy
id36332,' i recently spent two nights in the jw marriott denver while i was in town on business. i stayed there about a year ago and the hotel was perhaps even better during my most recent stay. the hotel is right in the heart of the cherry creek district with lots of shopping and several large financial firms within walking distance. there is no self-parking on the property although valet parking is available for $-- per day. the upscale lobby is somewhat on the smallish side but has a swanky bar and premium restaurant while check-in is only a few steps from the main entrance. the rooms are very nice: upscale furnishings large -- tube television with -- channels and very comfortable bed (almost heavenly ). the expansive bathroom is much better than most with a granite counter marble tile and glass-enclosed shower (in addition to a tub). the executive lounge was also better than average with hot breakfast offerings in the morning (eggs bacon or sausage) and sinful dessert offerings at night. soft drinks and water along with beer and wine were provided there at no extra charge. the only minor complaint i had during my stay was that my shower water was only warm--not hot--on the second day. overall the jw marriott is well-deserving of its aaa four-diamond rating. although not cheap the quality and service are worth every penny.',happy
id36333,' my partner and i stayed there in november ---- . we asked for an upgrade on arrival to a sea view room. the view was fab and the sleep system bed was amazing. i would recommend this hotel to anyone as it was in a great location and the staff were very helpful. i will certainly be back . we went to the i hop restaurant nearly every day for breakfast and dinner as it was really good value and is practically attached to the hotel.',happy
id36334,' the nicest thing that i can say about this hotel is that it is located next to a great restraunt perrys. the service at the front desk was so rude to us when we checked in this hotel made me happy that we were only staying one night. i do like though how they have aveda in the room though.',not_happy
id36335,' we only stayed one night at this hotel but it was a very enjoyable stay. front desk staff were friendly and helpful room was very clean and tidy nice new bathroom. the hotel is in a great location right in the middle of town on powell st where the trams run. our room was right on the powell st side but was still very quiet. i would definately stay again.',happy
id36336,' great hotel great staff the rooms were clean. there were some great views! enjoy the patio area to see the views. book your room today you wont regret it.',happy
id36337,' i recently stayed two nights at the omni at the end of a trip to southern california that included stays in a total of six hotels!! thanks to tripadvisor i was able to select great places to stay including the omni. we arrived on a friday night in the early evening. the hotel was pretty quiet at that time and downtown is definitely quiet on the weekends. check-in was a breeze & the front desk staff was very pleasant. the bellman & valets were also friendly & helpful anytime we needed them. we found our room to be very comfortable & clean. we had a nice view of the moca & the disney concert hall. we did not hear any noise from the hallway or the street. we ate breakfast at the restaurant on sunday before checkout only because lack of other places open nearby. it was a $-- hotel breakfast buffet but it was delicious. adding up the items i wanted a la carte totaled $-- so it was the best way to go. we did not have time to try the gym pool or bar-lounge. we tried the metro which was a - minute walk from the hotel. convenient if you want to travel that way. personally i wasnt impressed and preferred to take my car after that even with la traffic. valet is $-- a night with unlimited in-out. the location is probably best for a business traveler or if you are attending downtown events but not great for exploring the beach-west areas of the city. we had already stayed on the westside during this trip and wanted to give this a try. the close proximity to little tokyo was nice. we walked over for dinner one night and it was about -- minutes each way. overall i thought the omni was a great hotel. clean comfortable friendly & affordable. all things that i look for in a hotel.',happy
id36338,' my daughter and i stayed at the westin this past weekend march --th---th ----. great location right next door to many broadway shows and only - block from time square. if you want to be where that kind of action is this is the right hotel for you. this part of town is a little to touristy for me id rather be in the village. the double showerheads or the soft beds? it is a toss up as to which was more luxurious. the biggest rooms i have ever seen in a hotel in new york city. maybe i just dont get around much. it is a little pricey but i feel worth the price. my daughter loved breakfast at shula is. the best breakfast she had. the service & security were wonderful.',happy
id36339,' i spent three nights in this hotel. when i arrived i called the hotel and they came immediately to pick me up at the charlotte airportnc. i stated to feel already comfortable with keia mack . the check in was so easy and my room excellent: a large bedroom with a nice tv nice bathrooms with clean towels nice toiletries comfortable bed ac pillows(i miss them)breakfast has a lot of options (but is impossible to eat everything they offer only if i had two stomachs) the drivers are so courteous they make you fell like your friends driving your car (lol yes!). they keep your time sharp in time. let me talk about dinner that starts at -:-- with a nice dish (the rice should be cook a little more for me was a little raw) excellent wines (i like the red and the white) drinks cool beers ( i saw people enjoying the drinks). they always ask you if you need something else. it is a quite place and close to everything. the billy graham library is about -- minutes away. charlotte is a very nice place to stay at least three nights. i would stay only in this hotel in the future.i didnt post pictures because their website has plenty.',happy
id36340,' i was in town for - night on my way out of the state and decided to get a hotel in the jacksonville area. i chose a hilton property. the hilton garden inn is connected to the homewood suites at this location and it is very welcoming when you pull up. the staff was friendly and my room was nice for the - night that i was there. the breakfast the following morning was also great. i would definately stay here again if i am in the area either for business or pleasure.',happy
id36341,' hotel - minutes walk from the start of the magnificent mile shopping street so a really good location. our room on the --th floor looked out onto the lake and navy pier.rooms large with a huge flat screen t.v big comfy bed bath and a seperate shower cubicle in the bathroom with lots of towels dressing gownhair dryer good supply of soap-shampoo etc.coffee machine which was high tech(it took a while to figure out how to use it) with individual coffee capsules (like an espresso machine).we found the staff very pleasant and helpful. breakfast was a bit disappointing though cold plates to put your hot breakfast on!! staff very slow to offer coffee & clear tables and the cream on our table was off so had to ask for replacement but in a nice tranquil setting with a good selection of fruits cereals pastries. room service was extortionate though very very expensive so we didnt bother as food outlets a few minutes walk away.there is a gym although i didnt use but i think they charge for it too.busy bar just off the lobby.i did have problems a couple of times with my keycard which wouldnt let me in the room but hey that can happen anywhere! overall lovely hotel fab location.',happy
id36342,' the hotel is in a great location: restaurant row ... there you can find quite cheap but very good restaurants... and you are also very close to times squares and broadway. our room was at ground floor: it means there were some noises from reception and kitchen during the night. the room was big for nyc standards clean and confortable. you can use the kitchen whenever you want for free.',happy
id36343,' we chose this hotel on the night before we had to fly out of boston because of the convenience. sadly it was not the best embassy weve stayed at. the property was in the midst of a remodeling during our stay as signs throughout the building apologized and thanked us for our understanding. we didnt notice any real remodeling and wondered if the signs were just an excuse for the general lack of cleanliness we experienced. the hallways were in need of vacuuming and the elevators were full of crumbs and in need of vacuuming as well. we arrived at our room after being greeted at the front desk by a pleasant if not especially personable clerk to find that it was unacceptably dirty and smelled strongly of cigarette smoke despite the no smoking sign on the door. there were stains on the carpet hair in the shower an apparently uncleaned toilet and cluttered with miscellaneous furniture. my husband returmed to the front desk to request a different room and was told that all that was available was a handicapped suite. we decided to take our chances and found the new room to be much more acceptable. being handicapped-accessible it was free of the extraneous desk and there was much more room to move around. additionally the bathroom was great - big and roomy although with a standard bathtub (not a roll-in type) i dont know how truly handicap accessible it would have been. this room was slightly cleaner but at least didnt reek of cigarette smoke. when we got up the next morning and returned to the main lobby for breakfast we noted the stickiness of the floors around the food area (which had been there the previous night) and were a little reluctant to eat there because of the general filthiness of the place. the next time we stay in boston well definitely bypass this unfortunate embassy. not at all what weve come to expect.',not_happy
id36344,' we arrived very late after a long drive from vegas as part of our honeymoon tour of ca and were greeted by exceptionally friendly helpful staff unbelievably clean rooms excellent facilities...need i go on. an absolute must for an extra special city visit.',happy
id36345,' we were so pleased with our room and the staff were outstanding. would come again. very quiet and clean. bed was so comfortable. they charge for internet.',happy
id36346,' i booked the hotel through priceline and was worried as i saw some bad reviews. i was surprised at the size of the hotel rooms. we had - rooms and both had king size beds. one room had an amazing view of time square. the gym was really good. the only issue i had was that the rooms were not very clean (especially behind the tv etc.. harder to reach areas). kids really enjoyed the stay. would definately stay here again. we needed to get to the airport (newark) as we were a large party (- adults - kids - bags) the bell boy suggested we get a suv which worked out much cheaper then - taxis. he also arranged it all and it was a good journey to the airport.',not_happy
id36347,' if you are looking for the ritz then please make arrangements to stay at the ritz. the comfort inn les was exactly what i expected. the room was clean not spotless small but quiet enough and comfortable for my needs. i had a room on the -th floor facing the street and i had no problem with typical nyc noise. if you want zero noise go stay in mystic and take a train into the city. anyway the staff was friendly and jazmin especially stood out as being helpful. nyc is full of other options but if youre looking for a no frills spot in a trendy neighborhood then the comfort inn les is a good option. just dont expect the ritz.',happy
id36348,' the hotel is nice and our room was perfectly clean when we arrived. everything else went downhill. unfortunately the first night we got little sleep due to a group of kids staying at the hotel chose to stay up all night. i was very disappointed in housekeeping. when we got back to our room the next day houskeeping had been there but didnt do much. they had replaced the towels and dumped the trash and --- attempted to make the bed. there was still hair all over the bathroom floor counters and tub. the ashtrays were not cleaned and still had cigarette butts in them. counters were not cleaned. the sheets would not stay on the bed and i dont like lumpy bedding. if the room had looked like that when i checked in i wouldve complained. since it was our hair & mess i overlooked it. but for the price i paid i was disappointed.',not_happy
id36349,' currently beginning our second day. we travel with a nine-month old and my wife had had an amazing experience at the w san francisco so we hapilly signed for a five-day stay. experience so far: hotel fitness center is undergoing renovations for the next month and a half a fact the hotel neglected to inform us of until we arrived. when asked what other ammenities the hotel offered we were informed that there were none. when we arrived at our room it turns out to have been smoked in recently so we requested another room. which they to their credit took care of quite fast. that some staff obviously had knowledge of the state of the room (during room prep if nothing else) and the hotel still was not able to avoid this problem is an indication of little care. we had requested a crib for our baby but when we returned from a day of walking the city there still was no crib as requested in our booking so we called down to reqeust one. the hotel then sent a person who seemed like he needed to check the room before believing that there was no crib. it was then brought in with no crib blanket. we called down for one and a blanket that looked just like an airline blanket was delivered. the hotel is tagline is welcome to the w what is your wish well i wish they would provide customer service.',not_happy
id36350,' this hotel is really well-located being close to hollywood (the kodak theatre - universal studios) but the place is old and needs refurbishment. the staff was friendly and helpful and the breakfast selection was decent.',not_happy
id36351,' the hilton memphis is close to the freeway so from that perspective it is well-located but as far as an area that you might otherwise want to stay in not so much. this hotel looks like it was built to be a nice location but just didnt turn out that way. the large lobby and bar area could be nice but the whole place was completely empty. not much happening there. the entire place felt deserted. cleanliness service and amenities were adequate but not exceptional.',not_happy
id36352,' the water park was actually pretty small. the lazy river is narrow and gets congested. the one slide is good. we enjoyed the pool in the south tower where are room was the best. one thing to remember is footwear. the concrete is very hot in the summer months. overall good place.',happy
id36353,' the loews philadelphia hotel is a beautiful transformation of a unique early modern style of building. the room was bright and spacious with high ceilings massive windows and a fantastic high-floor view towards city hall and the city skyline. the bed was plush and comfortable and the bathroom was well done. steps to the reading market and an enjoyable walk away from beautiful neighborhoods great restaurants and the tourist highlights.',happy
id36354,' stayed here by myself on my way to a work trip following a family vacation. this is an excellent hotel in a great location especially for the price! my room has evertything i need microwave frig free internet comfy bed and room in the bathroom for my stuff. the staff is friendly and helpful. the lounge has a great hour from --- with nice glasses of wine for $-! i think mixed drinks were $-. nice place to sit and unwind or watch the football glames on the big screen tvs. there was fresh coffee out in the morning and evening. another bonus was the great workout room! free weights cable machines new cardio eqiupment. first rate for a hotel (saved me the $$ to go to local gym). there is also a small swimming pool i saw a few people using. the hotel is right across the street from blue-orange metro line or short walk to metro center for red line. i was easy to walk down to smithsonian or national mall area. all in all a great place to stay and i would definitely return.',happy
id36355,' the business center opens at -:-- and closes at -:-- or -:--! there was a long line and the color printer was broken. and forget printing quickly from a thumb drive. all of this is a big negative for a hotel that hosts major conferences. the business center should open no later than -:-- am and stay open till at least -:-- pm. the room itself was nice--not spectacular but good. the beds were comfy the coffee maker worked well etc. nice large hdtv working safe the usual amenities. also the usual sea of business-hotel beige but i didnt care. the staff is not overly efficient: after checking in at about --:-- pm we went to our room and found someone else is room service cart full of dirty dishes near our front door. it took three calls to the front desk to get this hauled away. same when we needed the room cleaned in the afternoon (after having the privacy sign up earlier in the day). i got the impression that the front desk staff simply forwards requests to housekeeping or room service which are not under any great pressure to do anything. there is free wi-fi but only in the first-floor lobby; it goes away when you go one floor up to where the meeting rooms are. that floor has a different fee-based wi-fi. same with the guest rooms: it is $---day for cable-based internet. the location is great however. as others have said youre near just about everything. avoid walking down pike street however as youll be pestered by panhandlers. take pine instead which is parallel. take cabs at night.',not_happy
id36356,' we stayed here twice for - nights before and after touring northern california. both times we had a courtyard facing room which was quiet though on the second stay the room was smaller and the fridge was noisy; we turned it off at night. the concierge we used jasmine was helpful and we enjoyed the wine reception as an ideal opportunity to chat to other guests. the location is ideal for the wharf area - cable car termini and with a safeway just next door for extra snacks and drinks. i would recommend this hotel and would definitely return.',happy
id36357,' my ---yr old daughter and i chose the trump soho because of its location and amenities for an end-of the summer holiday and despite unbelievably hot weather we had a luxurious and comfortable experience. the service was friendly and the concierges were generous with their time and expertise. the location was great close to subways shopping and restaurants. the room was very quiet very comfortable and large for new york standards. i recommend it highly.',happy
id36358,' if you are tired of those big hotel chains and want personal attention the washington square hotel is for you! it is in a perfect location that allows you to walk everywhere...or just across the street to one of new york is best parks. if you want a - star dinner babbo is right across the street! i celebrated my birthday during our stay and the staff upgraded my room and left a great bottle of champagne. it was a great get away and this hotel was a big part of it.',happy
id36359,' we arrived expecting what the reviews had said and the pictures we saw on this cite and it was just we had expected. the hotel is very classy from the lobby to the rooms although some more hallway lighting would help at night. we had a king room and it was just a beautiful room with wall to wall windows that you could actually open. the bed is just what they say so very soft and comfortable and i love pillows and there were plenty. the tv and the dvd player were top notch and the info in the room for the guests about the hotel and extras charges are there so please check because you may be surprised what you find out is extra. however if you take a few minutes to read the info book all extra charges are listed for you. you can choose to have a key to the mini bar or not. we do not have children but nice for that reason. there is a very good safe in your closet which i felt quite safe puting my valuables in as it has a code you program of your choice for your stay. i loved the rain shower water head in the shower and the shampoo and soaps are top of the line. the doorman service is the best with the most professional people who make it a point to remember you even when hotel sold out and make you feel at home. they try make you feel welcome and make sure you get on your way safely for home. the concierge service as far as knowledge is concerned know there stuff but we found some who in my opinion love there job and those who are just doing it. a few things we felt it a bit much to be charged money for -- min of internet time in the business room. when we returned from our trip out sightseeing while waiting for our luggage someone who t we never saw again who worked in the staff who handle your luggage said to us you can wait this person more important then you! this made my guest and me very angry but the true gentlemen who handled that service was very upset and apologized and took care of all our check in needs. he even told his supervisor about it which was a very nice touch. we went up and saw the pool and the view is something to see but did not swim to many other things we wanted to visit in the city. the subway is located right across the street and taxi is are easy to get at any time. the front desk staff is very polite and good at there job the one and only major problem i felt we should have received some sort of discount on next stay or room upgrade is in our room the air condition was not locked in to the wall and was not safe in my opinion as it was leaning out of it is spot. we called and it was locked back in right away as soon as a maintenance person came. if you had had children this could have been very dangerous and should have been checked before we were in the room. however i would love to stay in this fine hotel again and we plan to for our next vacation. we even wanted to stay another night but they were sold out. hope this review helps it was a truly wonderful - star service hotel and i only mentioned the few things i felt could have been better because that is how i learned when using this cite for advice and i believe telling the good with the things that could have been a little better. .',happy
id36360,' the room and other facilities in this hotel were nice. i found the parking attendants and other workers helpful. the problem i encountered was with - of the women who worked the front desk. when i had a question about my bill which i communicated very calmly the first woman i spoke with was difficult. she was not willing to discuss my question and was very abrupt in her response. when i asked to talk to the manager another woman came over (not the manager) and was equally unhelpful. she sent me to talk to another employee who was very considerate and cleared up the problem immediately. he also called the front desk in my presence and explained the situation. when i went back to the front desk for an amended bill the same - women refused saying they did not receive a phone call. (basically accusing me of lying.) instead of asking around they just kept refusing to print the amended bill. finally another worker overheard them and came over. she told them she had received the phone call and everything was fine. for a hotel of this caliber i would have expected more graciousness and hospitality from the front desk. there are many hotel choices in dallas and i will not be choosing this one again on my next stay.',not_happy
id36361,' the hotel is perfectly located at the heart of times square. everything was near our location and very safe. we had the time of our lives with my wife and my son. great service by the whole staff and specially by ms. sandra espaillat.',happy
id36362,' this is a great hotel with a wonderful staff. beautiful rooms. wish i had more time on the trip to have stayed longer in the amenities in the hotel.',happy
id36363,' the mandarin oriental is the perfect place to stay in washington dc! this summer (----) i spent - nights there on my way home to vancouver from my job in the middle east. i know people look for different things in a hotel but for me the mandarin oriental was perfect. location-wise it is just - or - blocks from the national mall and the smithsonian metro stop. the holocaust museum is only - blocks away. you could easily walk to the major sights of the city or the metro system. also i liked the quiet cul-de-sac the hotel is located in though if you want to be surrounded by activity maybe this is not the place to stay. out the back door of the hotel a foot bridge takes you towards east potomac park and the paths along the tidal basin towards the jefferson memorial. i spent my first day in the city this way walking around the tidal basin to the mall and visiting all the memorials - the roosevelt memorial was one of my favourites. another nice aspect of the mandarin oriental is that it has views out over the potomac river (and reagan national airport in the distance). and the hotel is very comfortable. it is big and spacious and well appointed but not fussy or delicate in its luxury. there are no chairs you feel you might break when you sit on them! my room was big the bathroom was ideal (big shower big tub clean room to move around) and the service was friendly and helpful. finally i enjoyed my stay here because it was fun! the lobby lounge had (when i was there) great jazz musicians playing on weekend nights which i made sure i was back in the evening to enjoy. the food in the lounge was also very good. the coffee shop and main restaurant were also good with very pleasant service. the next time im back in washington ill make sure i stay at the mandarin oriental. and because i booked my room far enough in advance i got quite a deal!',happy
id36364,' club quarters was a major find! it is located close to the fanueil hall marketplace within walking distance of the north end and several t stops and a hop jump and skip to some of the more interesting historical sites in boston. i travel a lot for business and this hotel was ideal: modern clean free wifi extras (iron ironing board pillows) located in an accessible closet on each floor. the furniture was mobile lighting was great and the desk was actually set up for someone to work at. it was also very quiet at night! my husband stayed a couple of nights with me before the business part of our trip so we took advantage of its ideal location.',happy
id36365,' i booked my reservation through hotwire and got what i thought was a great deal. i arrived at midnight having already paid for the room but there were no clean rooms available. there was a line of people ahead of me also waiting for a clean room. i finally got a room at -:-- a.m. after almost falling asleep in the lobby. the desk clerk offered to comp my breakfast and parking which i accepted. the amount of the comp turned out not to cover the cost of the breakfast and i just got my bank statement to find that i was charged the full amount of the parking - $-- - as well as an additional charge for some undetermined service. i dont even know how to go about getting the charges reversed and im sure it wouldnt be worth the headache. the room was ok but given the poor service i received i would never stay there again.',not_happy
id36366,' great hotel. ok value. rooms were great and luxurious. only negative is that i was there with our son and he couldnt go to some of the restaraunts as he isnt --.',happy
id36367,' ive stayed in san francisco before and i was to find that the drake was different from the other hotels. the doormen were extremely friendly (even though they looked uncomfortable in their beefeater attire) the desk staff was more than accommodating and concierge was top notch. i even need to applaud the hotel manager that came to my aid when he saw that i was waiting for the concierge he was quick knowledgeable and knew what he was talking about (bravo). the location was ideal - right next to the trolley (entertaining to see but noisy at night) and the only issues i had with the hotels were the very small bathroom and the old windows. the windows were very old and drafty - san fran in december isnt always the warmest so the drafts were noticeable and the windows didnt muffle any of the street noise (and i was on the --th floor). the staff price and location all made up for these minor inconveniences. i will stay at the drake again when i return to san francisco.',happy
id36368,' we spent a week at the iroquois over christmas and new years and thoroughly enjoyed it. rooms are comfortable (and larger than similarly priced ones at the royalton or millenium broadway in the same area). also being a small older building it has elegant touches such as marble baths high ceilings etc. we were also pleased with the comfort level--plenty of hot water anytime thick towels bathrobes in the room etc. there is also a fitness room with finnish sauna on the third floor which we loved. staff were friendly and helpful without fawning. location cant be beat--we walked everywhere except one day spent at uptown museums but the subway is - blocks away and several bus lines run up and down -th and -th aves. we would definitely return to the iroquois!',happy
id36369,' i dont know why some people complain about the beds i have slept so well these last three days. i am highly impressed by this hotel i love the atmosphere they have created in the rooms with the lights and how everything is designed. the staff is always willing to help. i got a premium view room and the views were fantastic. the location is also good really i cannot say anything wrong cleanliness top design good value comfort incredible staff. i have been to five star hotels way worse than this hotel with not so many stars. i would recommend yotel times square to everyone.',happy
id36370,' returned to the argonaut with my family. - adults and - teenagers. arrived at --am rooms were not ready so we stored our luggage. i figured as much and had bought our alcatraz tickets online when we returned our rooms were ready. booked two connecting rooms. one bedroom was a king room the other a - queen room. we asked for a rollaway. fyi: was told that the rollaway was allowed in the king room but not the two queen room. loved the aveda bathroom amenities. kids loved being close to the wharf area. had a good breakfast in the hotel restaurant and enjoyed the wine reception on one night. last night of our - night stay the hotel fire alarm went off around --am very confusing no one was sure what to do. we evacuated the hotel and were allowed back inside after an inspection by local firemen. it was a little scary and the hotel staff never did offer an explanation. overall i like this hotel for its location and friendly bellman and staff.',happy
id36371,' this hotel is incredibly positioned for the future - once all the construction is done in lower manhattan it will be in a prime location and as another reviewer noted the prices will probably soar. at this point it is in the midst of a maze of construction - but that is truly not a hindrance. like all club quarters the rooms are designed to maximize space efficiently and there are fewer amenities. there is no restaurant or bar in the hotel. nice to have a fridge and microwave i would imagine for longer stays. irons and extra pillows are found in the guest closet in the hallway and you take them as wanted. no bathtubs - just gym-like showers with curtains. that said the room is very well laid out and comfortable. incredible views from the floor-to-ceiling windows. a number of places to eat and drink within short walking distance. free high speed internet. the staff need a bit of polishing in terms of customer service but not rude.',happy
id36372,' the person on counter was very helful and tried his best to accomodate our need for -st floor rooms. the rooms were clean and spacious! good deal.',happy
id36373,' i stayed at the sir francis drake december -- ---. i was advised of a $--.-- promo rate on travelzoo and was directed to the kimpton hotels website to book the room. because the promo rate didnt come up on the kimpton website instead showing a $--- rate as the promo rate i called a reservationist on the toll free number and was told that the $-- rate was sold out. however the reservationist told me that the $--- rate (also a promo rate) was for an upgraded deluxe room on a higher floor in the tower section of the hotel. when i checked in i was given a room on the -th floor -- not a higher floor. the room had to be a standard room. it certainly was not deluxe. although the hotel staff were pleasant it was difficult to get the concierge to answer when dialing from the room. additionally the bathroom was tiny as was the closet. the wallpaper though stylish was peeling from the wall in places. the window -- the outside at least -- was so dirty that it was difficult to see through the dirt. all of the above aside the hotel is very well located and a great example of ----s hotel architecture. also the room was clean and the bed was comfortable.',not_happy
id36374,' our room was a good size with king size bed and sofa. the hotel staff were pleasant and helpful. our room overlooked the courtyard and was clean and quiet. the bed was very comfortable and we had a good nights sleep every night. good wi fi internet access. the hotel is at fisherman is wharf and hence is close to most of the attractions including pier -- and pier -- for alcatraz cruises. the hyde st cable car station is just around the corner. there is also a walgreens convenience store two blocks away which also sells muni tickets (which cover transport on the cable car streetcars and muni buses). lots of restaurants nearby to chose from. we had a great stay and wouldnt hesitate in recommending the argonaut and would definitely stay there again when in san francisco.',happy
id36375,' very nice cottages and we thoroughly enjoyed our stay in early december. you hear the waves crashing both from your private deck as well as from the interior of the cottage. the cottage had a wall furnace that quickly heated the place at night plenty of windows a private parking space right in front of the cottage. the large semi-private deck came with a table with seating for - plus - chaise lounges (cushions for the outdoor seating are kept inside the cabin in the closet); by semi-private i mean this --> it is a very large deck that is solely for your own personal use and it has a low fence around it but you can see the deck of the guest next to you (very much like having a balcony in a hotel --- it is private but you can see your neighbors if they are on their balcony). how to turn a -star experience into a -star experience: if i had to do it over again i would reserve a room as far west on the pier as possible (i.e. as far away from the boardwalk as possible). we were in room -- and although we loved the room it had two downsides with not being very far west: a) late at night we would occasionally hear loud-drunk people walking along the boardwalk; being further west would have alleviated this problem by not only being further from the boardwalk but also the wave crashes would have been louder further west thus muffling boardwalk noise even more. b) the cottage would shimmy like a mild earthquake whenever guests would drive their car past our cottage when driving to-fro their cottages. some checked out at -am while others drove back from a late night out at -:--am .... being a light sleeper caused me to wake up several times from the shimmying of the cottage; had we been in a cabin further west less cars would have passed by our cottage and thus we gather we would have experienced less shimmying. reserve many months in advance (they book up quickly) their wifi is spotty and slow at best. it was so bad that we ended up turning off our wifi and instead relied on our -g carrier is connection. each cottage has a single parking space in front of it (you get a permit for - specific vehicle -- you are not allowed to change out vehicles there during your stay). as well they come with a kitchen stocked with dishes pots-pans and utensils (including the ever so important corkscrew!).',happy
id36376,' i surf on the web and found this inn having very good ratings. it is great that it didnt disappoint me. the staff is very helpful and the room is nice and clean! just go and book this inn if you are looking for hotel with good price best service and accommodation!!!',happy
id36377,' the biltmore is one of a kind elegant old world ambiance plus. take your camera the architecture is worth the stay. an afternoon high tea is served in all it is glory one the best afternoon tea is ever. stay on the club floor great food treats & beverages. one stay and you will return. remember this is an old elegant hotel so dont expect modern rooms or bathrooms. beds are comfy. you really need to experience the biltmore',happy
id36378,' we mostly prefer the small boutique hotels but because of a convention in the hotel we stayed for - nights at the sheraton.being a starwood preferred guest we stayed at the --th floor with access to the lounge.this entitled us to an included breakfast and happy hour.the breakfast was not very varied but had enough healthy choices.the services of the concierge & in the lounge were very good.the grill room was very good.the room and bathroom were a little outdated.the location is perfecteverything at walking distance or with the free tram within easy reach.just be prepared for extra charges as taxes &service charges on top of your bill.',not_happy
id36379,' this is a great little hotel. it is a welcome break from all of the major hotel chains. my room was very nice and the bed was comfortable plus i loved the aveda toiletries. i wished i had more time to get out and do some shopping since this hotel is located just steps from fantastic shopping on newberry street. the service was excellent as well everyone i interacted with was super helpful and quite friendly. the only (tiny) thing i found fault with was that the tv picture would freeze every -- minutes or so. switching the channel would fix the problem temporarily. other than that a perfect hotel.',happy
id36380,' we just returned from dc and were very disappointment in this hotel. although the rooms were certainly spacious large and clean with excellent ammenities the staffing of the hotel was very thin. we left our room at --am and although we called to have our room cleaned early when we returned at -:-- housekeeping was no where in sight. when i called the front desk i was assured that the room would be ready no later than -:--. when we returned to change and get ready for dinner at -:-- housekeeping was just starting on the room and the room was not ready until almost -:--pm. this in addition to not having anyone available to take your car (paying $---day for vallet parking) were the drawbacks to the hotel. the rooms however were inviting and very nice (once they were cleaned)!',not_happy
id36381,' this hotel is newly renovated our room was lovely and the staff couldnt have been nicer. we love this quiet location that is close enough to walk to the theatre and shopping districts. we cant wait to stay here again!',happy
id36382,' with --- rooms the bw hacienda is bound to please many yet offend some. nestled on several terraces the hacienda has eight separate wings-buildings each housing several rooms. the first impression one receives is that of a colonial property with excellent gardens. in fact these gardens are just one of several signs of constant attention at the hotel. throughout our four-night stay workers were painting grouting gardening to improve the grounds. we checked in on sunday june - and were greeted cordially and given our room assignment with a warning about the no-smoking policy the $- resort charge and the early check-out fine (for those leaving before the agreed upon check-out date there is a stiff $-- penalty). i concur that the $- resort fee is nonsense and should either be a part of the room fees or be made optional. i noticed that upon check-out one guest did in fact contest her resort fee and was credited. but for the $- you do get bottled water replenished each day shuttle service newspapers (we got two papers each day--you have to ask) free internet and printer service. our room in the --- is has views over heritage park and is in fact preferable to those which front directly the harbor as the freeway noise is quite a distraction. (too bad san diego chose not to install sound barriers.) yes the rooms are dark as befitting the colonial atmosphere. and i do wish something would be done about the dreary armoires housing the tv is. but the carpet is berber style and comfortable to walk on. the bathroom needs attention. the fan--defeaning--does little good and probably wakes up the occupants next door. efforts to contact maintenance fell on deaf ears. we ordered room service breakfast one day and received it -- minutes late only because i had to call to remind the acapulco about the order. the restaurant itself is ok for buffet breakfasts and also their spectacular rum-raisin french toast (the complete breakfast order included - eggs and sausages--enough for two to share i would hope). some very good restaurants. el agave has phenomenal old style mexican cuisine with perhaps the most staggering inventory of tequilas ive ever seen. fred is is fine for a quick meal. el bandini is amusing and has romantic allure. cafe pacifico was disappointing for its lack of service. go instead uptown to kimo sabe a highly ecelctic fusion restaurant with many side dishes on the plates. so why am i giving this four instead of three? because the personnel are so kind and friendly and are working hard to do their best. yes there are other options in old town. all but one are quite a walk away. the b&b at heritage park looked inviting but the management would not let us see any rooms even after agreeing to do so. the location of the hacienda is excellent and you really cant do much better. were going back next year and will write an up-date then. i hope the management does something about the plumbing and the tv armoires.',happy
id36383,' i stayed at this hotel while attending a conference hosted at the biltmore. the ritz hotel staff were very helpful with directions and recommendations for dinner. the housecleaning staff was accommodating when i need to be working in and out of my room. the wifi was great did not kick me off once all week. the location of the hotel is great close to restaurants and a walking mall across the street...in case you forgot something or want to go shopping.',happy
id36384,' we only stayed at park south for two nights but it was very nice. the rooms are decent and big (as compared to other nyc rooms) ... bathroom kinda reminded me of a one-person bathroom at a restaurant but was clean and neat. complimentary breakfast was a nice plus too. location is great very close to the e. --th st. subway.',happy
id36385,' staff very friendly and helpful. only complaint as you ener the motel lobby a bd smell of cigarette smoke.',not_happy
id36386,' i am a loyal hampton inn fan. always my first choice on a trip. everything was great at this hampton inn the front desk at check in the room parking great location ...... but on sunday ----- i jumped into the shower and at full hot only had luke warm water. by the end of my shower it had actually turned chilly. my daughter was next and complained that the water was cold. as we were leaving i went by the front desk to complain. i dont think the clerk believed me she said no one else had complained but she would mention it to maintenance. she said she was sorry but i could tell she thought i was lying. i was running late for a meeting so did not ask to speak to the manager wish i had had more time. i will still choose hampton inn in the future just not this hampton inn. beware of room ---.',not_happy
id36387,' great location but expensive if you have a car! staff were very friendly and helpful room was comfortable and nice. i love marriotts but wish they wouldnt nickel and dime for wifi etc. if youre not on business and just want to check e:mail youre not going pay the --hour rate for access. had lunch in the restaurant which was pretty good and reasonably priced.',happy
id36388,' modern conveniences and classic hollywood style. excellent service and short shuttle (complimentary) to universal studios however the bed left could have been much more comfortable.',not_happy
id36389,' cassa hotel and residences is a must in midtown manhattan --th street a very convenient location close to broadway shows city center carnegie hall moma lincoln center etc. half a block to -th avenue buses for uptown or -th avenue buses for downtown saks bergdoorf goodman abercrombie fendi etc. a nice walk up -th avenue well appointed with warm efficient and well informed staff gives you help and information for all your needs. we spend -- wonderful days - shall return - all in all excelent hotel',happy
id36390,' i just returned from two decent nights at this hilton. the hotel was a big disappointment at first. when i walked in the lobby was barely cooler than outside (--- degrees.) checking in was quick and they gave me a cold bottle of water but the staff couldnt answer my simple question ( where can we get a quick dinner around here? ) the decor throughout the hotel was old and tired and the faint odor didnt help. the elevator was completely stuffy so i chose the stairs after just two tries on the elevator. the room was just like the hallways - old and slightly smelly but at least the temperature was lower. the bathroom was tiny but compared to the rest of the hotel it was beautiful. everything in the room looked clean but i didnt dare sit on the couch or the desk chair. the lamp switches were all slightly sticky and i did my best to ignore that. as with all hilton hotels nowadays there were cards with instructions about how to get the sheets and towels changed. since i was only there for two nights i ended up putting the do-not-disturb sign out the entire time (no need for housekeeping to come in if theyre not going to change my sheets or towels.) two things made the entire stay a - star instead of a - star. first the sheets were completely clean and the bed was very comfortable. second the bathroom was clean and the water pressure was great. in terms of location this hilton is apparently in a weird place. two different long-time phoenix residents had trouble finding the place because it is (a) not near most other airport hotels (b) off a little-known highway that is only two miles long and (c) near some bad parts of town. there were no restaurants or shops nearby and driving back to the airport was also a bit of a challenge.',not_happy
id36391,' i was only in austin for one night but i think i picked the best spot to stay. this was everything i needed in a hotel. a couple of notes before i go over the pros and cons. i wasnt in the hotel for much time other than to check in relax for a few minutes after my flight and then at night to sit around before going to bed. my flight the next day left somewhat early so outside of sleeping i probably spent a total of -:-- of awake time in the room. the hotel itself is newer pretty decent looking from the outside and the parking is pretty good. the inside is nice and the rooms are spacious. the people i dealt with at the desk were friendly. pros: - the location in regard to the airport is excellent. took me no more than five minutes or so to drive to it. (i would advise however if you dont know austin and are renting a car to get gps. it saved me several times). - there is also a lot of things nearby such as food etc. they said downtown austin was -- minutes away but i took a few wrong turns and the gps i had got me to -th street in about --. so location is awesome. - bed. comfy large and a great place to sleep. i thought the pillows were really nice and the linen was clean and comfy. - tv. you dont see televisions like this at most hotels. i didnt use it much but when i did it was nice. - room setup. it had enough room for everything i wanted. the desk was nice and the chair was comfy. internet connection was pretty good and free. - desk people. very friendly and the one who was working when i checked in asked me how my exploring went when i returned about - hours later. in the middle - bathroom. a tad smaller and the water pretture in the shower wasnt full octane as i like when im in a hotel. however it is not like it was bad. clean good amenities and was what i needed. there is a coffee maker in there too but i dont drink coffee. - maybe i read it wrong but the hotel site said something about ---hour massage in the lobby. now i should have realized they didnt have a massuse on call all day but the ---hour massage is a chair. just should be realized. - parking lot -- the entrance is like a small hill. kind of worried me a little. but once i used it once wasnt too bad. - breakfast. i wouldnt put this as a con because they offer it to you for free which is really nice. but it is not much more than a continental breakfast as it seems to be on the website. they have a waffle machine though. i just grabbed a mini muffin and eventually went to a waffle house. cons - only really have one. when i went to check out nobody was at the desk. i rang the bell and a maid told me someone would be there shortly. about five minutes later someone showed up. it seems like the morning person runs the shuttle as well as does all the desk stuff. i saw her leaving with people for the airport when i was loading my car. that being said they have it set up so you can easily do express checkout. etc. ... - good prices for the stay. ... looked like they had dvds to rent in the lobby. ... tv has dvd-vcr. ... wireless-high-speed internet is free and works well. ... windows opened. ... ac worked well. ... ceiling fan is an added plus as well.',happy
id36392,' we stayed at the lucerne hotel for four nights under two separate reservation numbers. the front desk made an error and did not merge the two reservation numbers. the lucerne hotel double charged our credit card as a no show and would not reverse the charges. they stole our money.',not_happy
id36393,' we went for a weekend getaway for my husband is birthday. i mentioned this in the booking and got an upgrade in the room and a complimentary slice of birthday cake in the room when we returned from a show and dinner out. excellent rooms beds indoor pool and very nice gym. all the staff was very helpful and courteous. parking rates are very reasonable for boston. easy highway access. short walk to t-stops. great experience; will definitely return again!',happy
id36394,' i saw all the reviews on here after i had booked a room and felt a little afraid but decided to go ahead anyway as it is such a good location for shopping. i had booked an executive room with - double beds and - bathrooms and it was fabulous. didnt have dirty windows very clean and spacious. staff could not have been more helpful. only down side was that apparently my friend could hear the elevator in the night i could not! would definitely stay here again.',happy
id36395,' we arrived at the hampton inn baltimore at about midnight. we were refreshed to see that the doors were locked and that the bellman had to buzz us in (safety). the front desk was very friendly and professional. they even required an adult to give permission to allow food charges against the room (we had - teens with us). the decorations in the lobby were baseball related (across from orioles stadium) but very modern ... really nice. the rooms were beautiful and comfortable. flat screen tv is comfortable bed and very nicely decorated. each door had a unique photo next to it. will visit again',happy
id36396,' my family and i recently spent a wonderful weekend at the affinia dumont. with - teenage sons and a - year old daughter we needed more than just a room with - beds. the affinia dumont delivered! we stayed in a beautiful and large - bedroom suite with a kitchenette and could not have asked for a better experience. the property is wonderful the rooms above-average and the location is great but what makes the affinia dumont an excellent choice is the staff. everyone we encountered from front desk to housekeeping was helpful pleasant and made us feel as if we were the only guests in town. we will most definitely stay there on our future trips and id recommend it to anyone.',happy
id36397,' the duane hotel has a lot going for it. i just finished a - day business stay in the smallest basic room. being an architect i loved the interior design. the lobby and restaurant are ultra-modern and as fine as anything i’ve seen. the room was smallish but typical for nyc and yet it was a carefully detailed space with high ceilings clever cabinets and an excellent bathroom. being less than - months old it is spotless and built with fine craftsmanship. there was plenty of daylight in my third floor room which had one xtra large double hung operable window. what was wrong? not much. my large window let in too much n o i s e from plows sweepers traffic rumbling subway and garbage trucks on church street throughout the night. if you are a light sleeper bring ear plugs. the coffee not as good as other nearby spots; the restaurant was open most of the time but little business due to lack of reputation and a liquor license. i hardly ever saw anyone dining. prices a little high i guess. needs more signage and visibility from the outside and there is plenty of competition in surrounding blocks for good food. my white bed was huge and comfortable. bathroom was expansively designed. good lighting and mechanical systems (except that i would be startled by a loud bang in a pipe in the wall occasionally) wardrobe was too tight but many rooms seem to have closets. i know because our company had - of us staying there all week. rooms have a working hd wall mounted lcdtv and endless cable channels. laptop safe (not that you need it). nice to have the evening turn-down service with fresh gourmet chocolate and bucket filled with ice. having been in the neighborhood a few weeks recently i have gotten to love all of the varied plentiful restaurants (& sat near lou reed and laurie anderson in one place a block away) the handy convergence of two major subway lines and a safe feeling. not much retail but i saw four fine wine shops. that is a good sign. i recommend chambers street wines. the hotel staff was all friendly and i often saw four working in the small lobby; they certainly have things covered. you can use a fancy gym about - blocks away thanks to a pass from the hotel. to conclude design is tops and a good value. the neighborhood makes up for any shortcomings but consider the church street noise infiltration.',happy
id36398,' we stayed there for the -nd time and got a newly renovated room. apart from the flatscreen tv and other amenities we were really thrilled by the bed. it was so comfortable! the new mattresses are really fantastic we had not slept that well on our whole trip. good value for the money free parking clean and spacious room conveniently located (bus station nearby) some nice restaurants nearby. we would stay there again!',happy
id36399,' the location of this hotel is fantastic! it is close to almost everything and i felt very safe in the surrounding areas. check in was quick and easy and we found the staff to be very helpful. the room was a bit small but adequate. there is a shop in the lobby which is great if you have forgot anything. the edison diner is good value for money. i would recommend this hotel to anyone.',happy
id36400,' i actually hadnt stayed at an embassy suites since the late -- is and i was surprised to find this hotel was still stuck in that era. my biggest complaint though you see this in europe all the time is that there is no way to lower the room temperature in the winter since the air conditioning system is off. so if your room is hot sorry that is just how its going to be. i was also there for the jets-colts game so they had a full house. the free breakfast was a zoo. they tried to keep up valiantly but there were ---person lines to get a drink. keep that in mind if you are there during an event. otherwise the hotel was as advertised and a reasonable value. id probably try a different hotel the next time im in town.',not_happy
id36401,' i have stayed at the peninsula in new york numerous times when i am in town on business. this is a great hotel with great service. i have stayed at many of the other hotels in this class in new york (e.g. st. regis mandarin oriental ritz-carlton etc.) and by far this is my favorite. i have stayed at their other properties in hong kong and chicago and they are execllent as well. it has a great location very nice rooms and two good bars where you can enjoy a drink in the afternoon and evening. the food is a bit expensive for what you typically are served but there are many great restaurants in walking distance. highly recommended.',happy
id36402,' we moved from one awful hotel into the renaissance and it was like falling into paradise the reception staff were so helpful the rooms were large clean well set up and it was in an incredibly convenient location. we looked out onto times square which was great fun watching the screens and people but the lights didnt interfere with sleep. all in all a really great hotel to stay in would totally recommend it to stay in.',happy
id36403,' i had stayed at the hotel twice before - once when it was the furama and then again earlier this year when jdv hotels had taken over. the hotel is a great choice at lax. it is comfortable and convenient. you pay for valet parking ($-- per night) but at a lower rate than the mainstream hotels. there is a coffee shop on the corner and a grocery store next door. i had a corner room facing the ocean. great views and sunsets. and at £-- per night including taxes - a bargain!',happy
id36404,' my wife and i stayed one night prior to an early departure the next day. we booked using kayak and only paid $-- for a king size room. easy check in room was clean flat screen tv bathrooms are outdated but nothing to complain about since the sink toilet shower were clean and worked. there is a restaurant pool small overpriced shop that sells travel supplies if you forgot them and a very small fitness center. we would stay again since the shuttle to the airport ran --hrs and didnt have to wait for it they had two shuttles running all day-night.',not_happy
id36405,' my husband and i recently stayed at the galleria park hotel while on vacation in san francisco. the location is perfect -- just a short walk to china town union square and the bart. we even walked to the port of san francisco fisherman is wharf and one day we walked to the coit tower. but there are street cars cable cars and buses which run close to the hotel if you dont want to walk that far. the accomodations were very clean comfortable and the staff was friendly and helpful. also it was quiet -- no noise from guests. there was some work being done down on the street but with the window closed it was not a problem for us. we were on the -th floor. we would definitely stay there again.',happy
id36406,' i have stayed in this hotel several times. it is always very clean and quiet. the majority of the rooms have a shared bathroom down-the-hall and these were always immaculate. the single rooms are very small often you can get a double for a few dollars more-and they are worth it. decor is lacking but the rooms do have a certain charm the old elevator makes you feel you are back in the -- is. once i had a room where the cable for the tv did not work once a room where the internet did not work in some the mattress was too firm but if you are looking for an affordable room in nyc near enough to the subway in a good enough neighborhood stay here.',happy
id36407,' stayed for two days in for a conference. my first nite was in a room that was so noisey i didnt sleep. so i requested a move. then i found out that the first room was not ususally rented!!! food was really sub par. and would recommend that you dont eat or drink here service ran hot and cold.',not_happy
id36408,' it up there - ---th and w. central parkway - but its - blocks from a subway stop that goes straight into midtown and in a good neighborhood. its really basic clean and basic. but if you are going to nyc and you arent planning on doing anything but napping in your room its perfect. lots a europeans seemed to stay here.',happy
id36409,' i stayed at the washington square hotel two weeks before christmas when hotel prices are at their highest in n.y. my niece recommended this hotel for its relatively reasonable rates (remember this is ny) great location and really charming atmosphere. im in the city a lot and i dont like large impersonal hotels. this boutique hotel was perfect. however: cons: street noise was bad and we were on the top floor. the room air conditioner could not be turned on (this was december) and the only way to cool the over-heated room was to open the windows. (this is typical of city apts. but not hotels.) the recycling truck crashed below at - a.m. but i took a sleeping pill and slept well the rest of the night. there is always an answer! the pillows are like bricks (a previous reviewer was right.) bring your own pillow. book a room away from the elevator. pros: the room was very large - double beds and immaculate. beds were extremely comfortable. bathroom was large - double sinks gleaming white subway tiles and also immaculate. breakfast (included) was perfect - bowls of fresh fruit basket of assorted breads and unlimited coffee. restaurant is very well known and deservedly so. people come from uptown to dine here but it still has that neighborhood feel that makes a visitor believe that he has an apt. around the corner and has just stopped in with friends. the best. make a reservation when you book the room. recommendations: spring for the luxury rooms that are newly renovated and decorated like the lobby in the art deco style. check the website - the older rooms look like monks quarters. also check where the elevator is. in our room it was in the wall behind our beds headboard but again that is why i travel with my emergency sleeping pills. would i go there again? i think so but i would be sure and deal with the pillow noise and heat problems ahead of time. all three could be avoided when booking the room. i was with my sister - when my husband heard of the problems he said that is why he stays at large quiet impersonal hotels and would never put up with those inconveniences. but it was charming!',not_happy
id36410,' this hotel was recently renovated and the changes are amazing!! new beds new bedding new carpet. the changes in this hotel make it feel like it was just built and the staff was very helpful. they also offer car rentals which you can pick up from the front desk.',happy
id36411,' what can i say that hasnt already been said; the location is hard to beat the decor certainly modern - but not sacrificing the --th century feel of the place. i spent - nights in the joske vista which was huge and had everything you could want in a hotel room. they dont have bath tubs here but the showers are very large and up market. i interacted the most with catherine who was wonderful as were all the staff i encountered during my stay. i had to return my rental car at the marriott so joan told me to call as i was approaching the hotel theyd come down and get my bags and i could continue on to the marriott without having to park etc... that was very much appreciated. the bkfst is a very expanded continental bkfst always a hot dish along with the staples youd expect like yogurt many hot-cold cereals bagels toast fresh fruit juice hard boiled eggs etc i found san antonio to be a particularly friendly place and that applies to the riverwalk vista. i think this will be my first choice for future san antonio visits.',happy
id36412,' this had to of been the fastest checkout in human history. my wife and my parents along with my brother who is in a wheelchair booked a room here because it was the only one with vacancies in downtown detroit. we know why it had vacancies. i would not let my dog duke stay here!!! the elevator doors slammed my brothers wheelchair nearly decapitating him upon going up to our rooms. as soon as we walked into the room i knew we had to get the hell out of here. we went down to my parents room to verify that it wasnt just our room that was filthy outdated and the resemblence of a bad porno movie set. my mom went to wash her hands and as soon as she turned on the hot water the knob crumbled in her hands from all the rust and corrosion. there was no heat in their room and it had only one bed which was supposed to have - double beds. i got on the phone immediately with hotels and they refunded my credit card in full in record time. i was very surprised by this and happy. this isnt the end of this horror story. i was on my cell phone with hotels and was put on hold. instead of taking the elevators down back to the lobby i took the stairs fearing that i may lose my reception on the elevators. upon entering the stairwell which was -- stories of stairs i was in shock and utter fear of my life. it looked like something out of the movie escape from new york meets the shining . there was grafitti on every wall going down the stairs along with urine stained floors hanging wires broken windows and very dim lighting. i could not believe i was in a ramada property. i beg of anyone reading this to tell friends relatives and even enemies to stay clear of this dump. this is a flop house with a ramada sign hanging from it. i forgot to mention that the person working the desk told me to write a complaint and used the f-word while telling me to do so. i thought i was on one of those hidden camara shows but to my dismay this was a real experience. shame on ramada for letting this dump use their name.',not_happy
id36413,' we always stay here now when flying out of phl. we can get a great room and parking for our entire stay at a fraction of the cost to stay and then park close to the airport. the parking area is patrolled and secure. if you are an hilton honors member you get free bottled water in your room and fast and easy check-in and out. the shuttle runs ---- every -- minutes so you dont have to panic about getting to the airport on time. they have a pub that is open late for food and drinks. the staff is always friendly and attentive. the beds are comfortable and the rooms clean and updated. i highly recommend this hotel as it is a must for me to stay here now. ive tried several others in the area and this is my favorite hands down.',happy
id36414,' ive stayed here twice most recently at the start of may with two children not young ones. the rooms are excellent - went deluxe both times and the space is fantastic staff were very attentive and responsive to any problems . not cheap but probably not too bad for midtown manhattan. only two gripes are that my request for an early check in (at the not very early hour of - pm in the afternoon) couldnt be honoured straightaway and when you have been travelling trans atlantic you really do want to freshen up. to be fair the staff did sort us out within about -- minutes . the other is the cost of the wifi - $--.-- per day per device. in this day and age i expect wifi in a mid to top end hotel to be included . i would stay there again.',happy
id36415,' i recently stayed at the jumeriah essex house for the first week of the us open. the hotel is extremely beautiful & is located in an amazing location. jumeriah has done an excellent job renovating the hotel. it feels as if youve been transported back to the art deco age. my room was extremely large for new york & was very clean and comfortable. one item of interest is that the tv actually had hd channels. so many hotels have flat screen tv is but no hd. this was an excellent surprise. overall the room was high quality with lots of nice touches. the essex house is a very comfortable place to stay. the service at the essex house was very uneven. the front desk staff was amazing. they got me into my room at --:-- am & clearly went over all of the benefits of my booking thru the american express fine hotels program (by the way this is an amazing value). this high level of service was not however evident through other areas of the hotel. many of the doormen & security staff seem like they were always in a very bad mood or just really didnt want to be there. as for the restaurant staff it was all over the board. the hostesses were always nice but the servers ranged from great to down right terrible. this was unfortunate since the food at the south gate restaurant is very very good. i really liked the essex house hotel but there are certainly areas where they need to improve. the hotel is beautiful & the location is hard to beat but management should strive to insure a more consistently high level of service if they want to be considered a true - star hotel.',happy
id36416,' if youre looking for a - star hotel in new york city please skip this hotel and choose the w. the costs of the w isnt that much more and youll actually get what you see on their site. the room that i stayed in at intercontinental was called a king bed suite. the room advertised online and via telephone was not what i saw when i arrived to the hotel. on the hotel is site (which has since been changed and the bathroom photo is now gone) there was a photo of a large bathroom with marble floors and walls a grand looking vanity and a huge spa tub. there were also photos showing a - bedroom suite with antique decor. i thought the amount of space and this magnificent bathroom would be too hard to pass up so before i made a final decision to book the room i called the hotel just to verify that what i was seeing was the same thing that id be getting. the person at the front desk verified everything and i booked directly with the hotel because the king suite isnt offered on other internet sites. when i arrived to nyc i was so excited and i couldnt wait to see my room. when i walked into the room i was extremely disappointed and i felt like i had been on the show punked. the antique look on the internet is really showing you that everything is actually old. but not old as in antique but old as in everything comes from the ---- is and is made to mimic items from the --th century. the word everything includes the carpet. the carpet was old filthy and had a mildew odor. the couch and chairs were old. the wallpaper was old. the tv was old (- star hotels have flat screens). the bathroom was terrible and not at all as it was pictured. there were marble floors but the space was small and there was certainly not a spa tub. there wasnt a vanity but instead there was a white pedestal sink. i was extremely disappointed. after touring this wretched place i decided to pay a visit to the front desk to ask for some of my money back. the worker told me that he couldnt accommodate my request but told me that the hotel gets the same complaints everyday. i was also told that he is been asking his manager to take the photos down because it is unfair to guests. since the front desk wouldnt help me i called the hotel groups --- number. they wouldnt give me anything either but they forced the hotel manager to contact me which didnt happen until i got back home. the hotel manager understand my frustration and decided to give me $--- for each night of stay which came up to $---. i wouldnt recommend this hotel to anyone and i wouldnt dare give this - stars. if i would give it any rating it would be - stars and that is only because of the amount of space in the suite.',not_happy
id36417,' my family and i were in chicago for thanksgiving and stayed at the hampton inn and suites downtown. we cant say enough good things about our visit there. the hotel staff was helpful and gracious the decor was tasteful and soothing and the suite was spacious and immaculately clean. the location was convenient close to the miracle mile as well as all forms of public transportation and restaurants. we would stay there again in a heartbeat!',happy
id36418,' my first trip to sf and the -- rd floor of nikko made this a fantastic experience. the hotel is very clean modern and quiet. the wine and cheese afternoon and separate breakfast gives you that special feeling. staff is friendly and helpfull. although after check- in you actually never see themyet your room is clean the bed is turned down and the music is on to welcome you when you get in at night. this is what makes the xperience so unique. rooms are clean and spacious including the bathrooms with both shower and separate bath the mirror tv is also a nice touch. the hotel is central to both market street and union square all in walking distance. great restaurants around. westfieldcenter bart cable cars etc all within easy reach. easy to go to pier -- -- and fishermans wharf ghirardeli square etc. it is really busy around the hotel full of people and activities it feels safe. do attend the shows in the rrazzroom it is in the building.',happy
id36419,' we really liked this hotel. it has a lot of character. they have done a great job keeping it clean and updated. yeah the rooms are very small but all of the rooms in san fran at this price point are best i can tell. we just used the room for sleeping and showering. if you plan on spending lots of time in your room and want a big spacious suite pay double the amount and stay somewhere else. if you want an inexpensive but clean place to hang your hat this is a great choice. it is only a block from the bart-muni station which is super convenient. it is also super close to union square and all its great shops. no car needed in this location!',happy
id36420,' the sheraton hotel was everything we expected it to be. the room was large decorated beautifully great view out the window sparkling clean bathroom with fluffy white towels. the king size bed had loads of soft cuddly pillows with the softest sheets and comforter to nestle under at night. we wanted to take the bed home when we left the hotel. what a great location...we were within a short walking distances to all the tourist attractions....many wonderful restaurants were close by. if you needed transportation....it was pretty much everywhere you looked. plenty of buses cabs tour buses in every which way. we enjoyed our stay at sheraton and would recommend this hotel to anyone who was planning to stay a few days in seattle. it lived up to our expectations.',happy
id36421,' we have stayed here before and will continue to come back. the rooms are always nice and clean and decorated very well. the staff is always great and plesant. but this time we had ants in our room. we were there for a week and i reported the problem the day after we arrived. someone came to the room and talked for a brief moment i told him about the ants but no one ever came back and did anything about it. i dont know why. pleanty of places to shop and eat close by. you dont have to go very far everthing with in ----- minute drive. the kitchens are nice and ready for you to use. and as long as you use your door signs no one will bother you at all.',not_happy
id36422,' in this super expensive city parker medidien stnads out for it is value for money.',happy
id36423,' this is the worst motel i have ever seen!! please do yourself a favor and do not stay at this location!!!! this motel is horribly discusting!! the rooms are fithy dirty definately not suitable for children or anyone for that matter! clearly there was a water leak that had been leaking for years im sure which you could clearly see they simply just tried to paint the stain however there was mold growing all along the wall and door frame!! the carpets bathroom and bedding were absolutly discusting!!! we asked for extra clean sheets to line the room with and they hastled us about getting more sheets. the walls are paper thin we heard everything from the people next to us talking doors slamming people upstairs and the water running all morning from people showering. the only reason that we decided to actually stay here was becuase we arrived at ---- pm and we were too exhausted to search for another option. absolutly horrible!! again do yourself a favor and book at a motel - for the same price!!!',not_happy
id36424,' i stayed at the hotel blake from a friend is recommendation. glad i took the advice. the things that matter to me were all there - location king-size bed big room fairly new renovations free internet free breakfast - at nearly half the price of the big chain hotels but with boutique hotel service and atmosphere. front desk staff was great; were very helpful with several business related and transportation requests. the best hotel deal in chicago!',happy
id36425,' tucked away from the hustle and bustle what can you say for a four seasons hotel except that you expect it! the accommodations and staff are beyond compare! what was a bit taxing was the bar area! it was so loud! the acoustics need refining all around as the room seemed to broadcast noise instead of jolly or casual conversation. we could not even hear the couple we were with even though we were out of range of the duo guitar players etc. the guitar players would have been a pleasant reprieve to the constant drum of noise. on the other hand the spa is superb . . . the pool staff . . . superb . . . get a grip on the bar area . . .',happy
id36426,' i recently traveled with a group ages ----- (excluding adults). upon arrival our rooms were not ready and we sat in the halls waiting for the hotel staff to prepare them. not only were we tired after traveling a long way we were forced to listen to the staff argue with each other. the rooms are dated mold and mildew were on the walls of the shower and the air did not work. the rooms were hot and stuffy and we were told to open your windows . being on the upper floors the windows only opened - inches. i listened to the elevator mechanisms all night. there is a small gift shop whose hours were inconsistent to say the least. no one addressed our problems and no apologies were made. stay in another hotel the extra money you spend will be well worth it. if the above review appeals to you and you enjoy staying in a hotel with other groups then this is your spot. i would never recommend this hotel to anyone. ever.',not_happy
id36427,' lovely hotel spacious rooms very gracious staff. way overpriced breakfast buffet. close to and a part of large conference center. do not take a right when leaving the hotel--not the side of san fran you came to see unless you want to do research on the homeless. much walking to get to city center and shopping.',happy
id36428,' we returned to the fairfield inn for the heard museum indian market and found it just as delightful as the year before. nice rooms comfortable beds and plenty to choose from for breakfast. we also took advantage of the complimentary airport pickup and drop off saving us quite a bit in taxi fare. we also enjoyed dining at durants steakhouse only a block away and also loved switch restaurant near durants. switch was so good that we went back for lunch as well as dinner. highly recommended.',happy
id36429,' as a frequent business traveler i have stayed at many crowne plaza hotels and have never been disappointed. our experience at the crowne plaza beverly hills was a disappointment. overall we really liked the hotel. the service was quite good although there were no bellmen to help with luggage upon our arrival. we liked the large screen television. the king size bed was extremely comfortable. however the room did seem quite small and cramped for two people. the pool area was quite nice with chaise lounges and patio tables. we had planned to spend - nights at the hotel. however on the -nd night the room next to ours was occupied. we were awakend by our neighbor who arrived at his room at approximately -:-- am. he was not particulary noisy. however we could heard everything through the walls. he made a telephone call which lasted for about an hour and we could hear nearly every word that he said. the next morning the front desk clerk tina was extremely helpful and offered to move us to a different room on a quiet floor. i asked if the sound proofing on that floor was any better but i did not get any assurance that it would be. we made the decision to check out on the -rd day and move to another hotel. we probably would have stayed the - remaining nights if it were not for the sound proofing problem between the rooms.',not_happy
id36430,' i recently attended a business conference that was based out of the w. i originally was attending alone but later a female colleague was added. i called the hotel to added a room to the reservation which i thought was handled quickly and efficiently. during the phone call i specifically told the hotel that it was for a second room and even joked about that my colleague is husband would not be happy if we shared a room. i did not receive an email with the new reservation information. my big mistake for not following up on this. when i arrived the hotel (you guessed it) the hotel had the two of us booked in the same room. they did provide a room after a discussion with the current manager but at the upgraded price of the --th floor penthouse room; being on the -th floor not upgraded (at least as far as i can tell by the room itself). the room was ok but not a --- usd quality. the carpet was stained (though it did not seem to be a undefined type of stain). the shower curtain had the pinkish hue at the bottom seam; you know the type you get when a object in a humid environment is not clean regularly. there was a cat kibble on the floor next to the entrance to the bathroom. i did not see a sign stating that to save water and the environment please place this placard on the bed to show that the sheets do not need to be changed; they were not changed. finally the electronic lock on the door had to worried to get it to accept my key. to summarize the w in san diego was an adequate --- usd hotel at a higher price. not a - star.',not_happy
id36431,' i stayed at this hotel twice and have had relatives visit us and stay here on three occasions. the service and rooms were just fine and my relatives also enjoyed their stay. for this stay i checked the rates on-line for a package ($---.--) that included dinner at cin cin and an extra night for $--.--. i called the hotel directly to make a booking. this is what was advertised on-line word for word: package for two includes: three-course dinner at cin cin your choice of beer or wine with dinner deluxe overnight accommodations complimentary parking continental breakfast all of this included for only $---.-- plus tax. add a second night stay at the chestnut hill hotel for only $--.-- for the -nd night. upgrade to a suite for only $--.--. it also showed the available package dates - available -------- through ----------. i was trying to make a booking for october ---- which falls within these dates. i called and spoke to paul (--:--am) and he said he didnt know anything about this (package) but that the internet information was old and he would get back to me. i put my plans on hold and waited by the phone. five hours later (-:--pm) i called back and paul answered the phone and i asked if he had been able to find out about the package. he put me on hold and when he came back he told me the general manager said no that that was for valentines day and that now the rate would be $---.-- and basically forget about the extra night for $--.--. he said well work with you what the heck does that mean? youre either going to give me the advertised price or your not. i have never had an experience like this with any hotel let alone a hotel that i and my family have used several times. if you cant keep your web-site up to date you shouldnt have one. the chestnut hill hotel has lost a regular customer that always recommended their hotel when guests visited the philadelphia area. we will now be staying at the silverstone bed and breakfast.',not_happy
id36432,' great price with all the necessities that a business traveller needs. the location is excellent and the restaurant attached to the restaurant provides a better than average breakfast for a cheaper price than a large hotel chain',happy
id36433,' i travel quite frequently and i was blow away by the staff at the ritz they were attentive without being obtrusive every request was answered with it would be my pleasure to take care of that for you . the room was huge by nyc standards very comfortable bed nice spa products separate shower and tub. absolutely loved it and will most definately stay there whenever i am in nyc .',happy
id36434,' this property is strategically located on the corner of the sam houston parkway (-) and i--- . close to hermann memorial hospital and hotel sorello. town and country blvd is the home of an excellent shopping area and around candlewood you will find a plethora of good restaurants.the property itself is dated and worn but clean and good value for money. a short walk to a park and a training facility with a track for jogging. the unit we stayed in had a kitchenette free wifi a desk and a separate bedroom.comfortable and quiet with a pleasant staff.',happy
id36435,' this is a very nice hotel with nice beds and linens. the checking staff was very helpful. i attended conference there and was impressed with set up. i especially enjoyed the downtown location near capital and ballpark and many dinner choices.',happy
id36436,' the mosser hotel has everything to cover your basic needs but not much more so if you expect --star experience its not a hotel for you. for those who need just a base for their stay and dont plan spending much time in hotel room - the mosser is just what youve been looking for! it has excellent location good price the rooms (though tiny) public areas bathrooms (including shared facilities) etc are nice and clean and beds are comfortable. the ceiling fan (rooms have no a-c) is sufficient to create nice breeze if the room feels too warm. i must point out that even after reading the reviews and knowing to expect very small room i was none the less taken by surprize exactly how small the room really was. i mean there was only about half meter spare room on each side of the bed to move around (stayed in queen room with shared facilities). as i was traveling alone and did not plan to spend much time inside hotel it did not diminish my general satisfaction with my stay. will definitely stay again in mosser when in sf.',happy
id36437,' i stayed for five nights with my college aged daughter in late august - early september at gild hall. having stayed there many times when it was a holiday inn and once when they were in transition last december i was not quite sure what to expect. i found that the staff was very friendly and helpful. the room was clean the bed comfortable and the pillows were nice. the wi-fi and flat screen television were an improvement from the previous set-up. things that could be improved on are; the see through bathroom door is truly see through and i as well as most people like some privacy in that room the designer benches that flank the air conditioning unit are not comfortable and difficult to sit on for a small person (a nice chair or so would have worked for me) a microwave and mini fridge would have been nice too (not the mini bar fridge). other than that it was an enjoyable stay. we always use a car service to and from the airport but taxis seem more plentiful in front of the hotel than in past years which is a plus. the restaurant at the hotel was not yet open but they did have room service available from another facility that was reasonably priced and delivered in a respectable amount of time. nice job for the most part on the remodel. would definitely stay there again.',happy
id36438,' my husband and i went for a one night stay getaway and enjoyed ourselves so much we extended the weekend to two. very spacious nicely decorated rooms with a beautiful view of the sunset and the golfcourse. i had a spa day in one of the casitas which was like being on a tropical island. my husband played golf and had one of the best days of golf ever! the staff and the property were five star. we will be back soon!',happy
id36439,' the james is a very attractive property. aesthetically it is well designed and the location is excellent for visiting tribeca and soho. the hotel offers some unexpected perks such as complimentary drinks and snacks in the lobby; however it has some quirks that are unexpected and disappointing: - very few power outlets in the rooms. existing outlets are awkwardly placed making them very hard to use. unbelievable for new construction - an in-room coffee maker is provided but you must place it in the bathroom sink or on the floor near the curtains in order to plug it in - no desk - work area - no kitchen - restaurant i liked the james but wanted to like it more. it is fine if you get a good deal but it would be extremely disappointing if the room rates were above $----$--- usd.',happy
id36440,' we just returned from a stay at the newly-renovated crockett hotel. i had seen all the terrible reviews and was very concerned about what we would find upon arrival. we stayed in room --- the reiter suite which had a very comfortable king sized bed in it. all furniture appeared to be new as was the carpet and paint. our room included a refrigerator. almost an entire wall (vaulted ceilings) was plantation blinds which (though very attractive) did not keep the room very dark at night and also caused us to wake up fairly early when the sun rose. another irritating problem was the hotel is proximity to the sunset station. it seems the trains come in and out of this station all night at what appeared to be about -- minute intervals - blowing their whistles loudly for a significant time. eventually i fell asleep and was able to sleep through it (thanks to a couple of tylenol pm!). you might ask for a room on the opposite side of the hotel to attempt to reduce the train noise. the location of the hotel is very good and it is a short easy walk to the alamo and then to the riverwalk. it is also very close to the rivercenter mall. check in and check out was fast and flawless and the staff we encountered were friendly enough. all in all a very good stay with the only issues as mentioned above. fyi we are pretty discriminating travelers and were debating back and forth between giving the crockett a chance and just staying at the hyatt on the riverwalk.',happy
id36441,' good rooms great service decent breakfast. good for a one night stay on a road trip. i felt safe made good use of the excellent free wifi connection and got a good night is sleep. i cant understand people is complaints about the extra charge for the safe - it is less than two bucks for goodness sake!!! and for me i was happy it was done this way as i had no use for the safe so was able to take that charge off my bill and pay less.',not_happy
id36442,' you are only paying for location let me repeat you are only paying for location . the hotel is old and musty. my room was clean but creepy. the floor had been shampooed so much that you could see the vacuum streaks in the carpet. that led me to believe that it was a dirty room. i was afraid to take my shoes off for fear that the carpet was wet. that is how bad the carpet looked. not only could you see the coils in the mattress when you pulled the sheets back you could definitely feel them. i am not use to staying in old hotel and this one gave me the creeps. the safe box did not function properly. if you plan on not staying in your room or getting any sleep in chicago then this hotel might work out for you. but if you are use to opening the hotel door and seeing a room that that you can imagine in your house-then this hotel is not the one for you!!!! i switch hotel for the following nights and could actually get some rest. it is is not a dirty hotel just old!!!!!!!',not_happy
id36443,' i have stayed in this location under various names every other year since ---- when it was the barkley. love the suites put up with the slow elevator love the location love the comfortable bed. a-c has been a problem my last two stays..once it froze up and they had to move me and this year the condensation was so bad the carpet was wet all round the area it is in. i did complain about the wet floor and was told me the hotel was full and they could not move me..thought maybe they would try to fix it but they did not. when i stay i am there for - days or so so i pay a chuck of change and would hope for better. when i come back in ---- i will probably want to stay there again but my wife says lets find some where else...which we will probably do..sorry to say.',not_happy
id36444,' it was just down the interstate to six flags. rooms are beautiful. the service were so nice and breakfast was delishous. it was not far from la cantera. hotel was really clean. the terence was just a nice view. pool is clean and spa was just so relaxing. it was worth the stay. would like to come back.',happy
id36445,' the hotel was great....staff was friendly especially the in suite dining staff deena in particular. the only thing was the windows in the room needed to be cleaned on the outside. its in a great location as we were there to run the rock & roll marathon very centrally located.',happy
id36446,' like similar reviewers i headed to chicago with a groupon. my wife and i make chicago our regular easy vacation spot since we live in michigan; weve stayed in various hotels in or around downtown etc. the hotel interior itself was very nice. it was clean with old-style character. strange to not have a coffee maker in each room but not that big of a deal to go down and get some cups in the lobby. we bought the suite groupon and were impressed with the view and the room...when we finally made it there... upon making the reservation i was told by staff to call whenever you arrive and see if the room is available. we did this as we were heading to the hotel and were told that the room would be available later in the day. we had our car valet parked at the hotel and had our bags stored until check-in. at this point we were again told by the valet that the rooms often are ready before -pm so go on upstairs and see if it is ready now. again we were told later in the day. so we happily walked around chicago for a while and came back around -:--pm. the staff said the room will be ready soon it is almost done being cleaned. fine because room check-in was at - pm and we were early. so we said wed wait in the lobby. as another reviewer stated there were many families waiting to check-in. at about -:-- i checked again and was told the rooms arent ready yet. they are nearly oversold and not cleaned. this time i directly asked when they would be ready and if we could have our bags brought up to the lobby. the bags needed to be taken to the room she said and the room would be ready soon...they would come get us in the lobby... we sat down. at about -:-- my wife asked the front desk for some kind of estimate...the front desk said they would try to call the cleaning staff. my wife stood near the desk waiting for -- minutes with no call from cleaning no apology or anything from the front desk. at this point an irate middle-aged woman who arrived about -- minutes after us and was waiting in the lobby like us came up to the desk demanding her suite be ready and asked for a late check-out and amazingly the room was ready and the front desk granted her a - pm checkout. my wife and i [we are in our --s] inquired why her suite suddenly was available and miraculously our room was suddenly available too. my wife said we would like a late check-out as well and the front desk woman said i can do one oclock. no that lady in front of us just was given - pm check-out. so we had our keys and up to the room. the end right? no... we waited for our bags for about -- minutes and then i called to ask and was told ill call the valet sorry. -- minutes in we get a knock with a valet worker with someone else is bags are these your bags? -- minutes i call again. valet should bring your bags up shortly. our bags were over an hour late to our room when the front desk said they would be up in about -- minutes. the thing is if they wouldve said were totally swamped because of the groupon or weve been granting late check-outs for days because of poor service and then told us directly that we wouldnt be able to check in until four or even later my wife and i would not have cared. we were in chicago. there are places to go. it is just the be ready soon not sure ill call the cleaning person nonsense that pushes your buttons. dear allerton management dont set up a groupon if you cant handle the numbers. too bad because i would definitely recommend people go there if not for all this nonsense.',not_happy
id36447,' we recently had the privilege of staying at the monticello inn for - days. we had a corner suite and it was simply amazing! the staff is very accomodating and the room was spacious and very clean. i would recommend this hotel to anyone visiting the san francisco area. the hotel is in a great location close to public transportation and most everything is within walking distance. if you are visiting the area i would recommend this hotel.',happy
id36448,' our august ---- visit was our --th at affinia gardens (previously lyden gardens) cnr --th and -rd and it felt like coming home! from michael the excellent doorman to latoya on the front desk everyone is helpful and does just a bit more than they have to. we are from sydney and have generally had a long flight and are exhausted on arrival. coming back to affinia gardens helps us relax quickly. the rooms are spacious good linens aveda products and the kitchen is well equipped. the neighbood is safe and very convenient with good food shopping close by. but above all we like the friendliness and although not the cheapest it is the best weve found in a decade of visits. elizabeth',happy
id36449,' the hotel was lovely and the staff were very helpful. room with - double beds and flatscreen tv was very clean and quiet. location was in walking distance to the mall. daily parking is either valet for $-- or nearby for less. the concierge is to direct you to the local restaurants (daily grill recommended) transportation and attractions. well-equipped exercise room. no pool onsite but and offsite location is apparently accesible. only problem was with our bar as an item was already opened but that was taken care of. items removed are automatically charged your room. would love to stay here again.',happy
id36450,' it may seem weird that i rated my overall stay here as average when quite clearly i was happy with quite a few things. initially on my arrival i was a little concerned as the neighborhood didnt appear to be overly inviting. this was confirmed on the second night when i saw a prostitute on the corner trying to work her magic. it is not a neighborhood i felt comfortable walking around during the evening even in the company of my fiancé. check in was fine & after a long journey from australia we were able to check in early which was a blessing. however no instructions about take a lift to the second floor and your room will be to the right etc was explained. small gestures go a long way. the woman that assisted us wasnt overly friendly & not a lot of smiles from day staff at all. in fact when questioning them about directions we werent even offered a map! the evening staff appeared friendlier and would greet us as passing through the lobby. we got to the room and were pleasantly surprised. whilst being small it was very clean with a super comfortable bed. unfortunately there was no in room safe but they do have deposit boxes at the front desk. there is a book with information on local restaurants but nothing on what services are available here such as laundry etc. our room was on vermont road side & hence quite noisy with a lot of traffic. i think a room on the courtyard side would have been better. this is why i rated it as a - and lack of size. cleaning service is done everyday and without fault. hopefully the cleaners are made aware of the great jobs they are doing. i rated service as - due to the cleaning staff only & not front desk. they do offer free wi fi which is super easy to connect to & fast. they also offer a complimentary breakfast which is totally adequate. bagels juice cereal toast eggs yoghurt & some fruit. perfect way to kick off your day. now as i mentioned earlier the neighborhood is less desirable. however it is only minutes away from hollywood blvd walk of fame etc. all you do is just jump on the subway a block down for $-.-- or buy a day pass for $-.--. there doesnt appear to be many great choices for dining out however we did find a cute --s diner a few blocks down. plus there was a pharmacist-mini mart just around the corner. however just due to our safety feeling compromised i rated it as a -. a little bit of extra goes a long way. plus i want to be able to walk out the front door amble down the street & find places to eat. my personal preference :)',not_happy
id36451,' stayed here for a work conference. beautiful suite with a king bed roomy bathroom separate make-up area and a living area with sofa bed micro fridge etc. front desk staff were friendly and helpful as there was an error in my reservation. (work is fault not the hotel) ordered room service and the cheese plate was great and the service was very friendly. checked my bags after checkout so i could sightsee a bit and bell staff were quick to retrieve my bag later and hail me cab. great location next to the john hancock building and close to water tower place. (eat at the food life food court there and get your nails done in the john hancock building.) would stay again!',happy
id36452,' very clean comfortable and friendly. rooms are spacious very nicely appointed. i-pod docking station flat screen tv great lighting in bathroom. though it is away from midtown i discovered all chelsea has to offer great little neighborhood.',happy
id36453,' the hotel was very convenient and within walking distance to pike is place. also a very nice park was right across the street and whole foods was a block away.',happy
id36454,' i was looking for a cheap place to stay for just one night in sf and i picked this hotel because it claimed to be a boutique hotel. i did not expect too much quality for its price but i was very disappointed that it is not a boutique at all. the lobby decoration was nice. there were several photos from around the world on the wall in the room. and that is all they had to claimed it a boutique hotel. i think this is very misleading. the room was very basic. an old tv ceiling fan with no air conditioning. a-c is not usually needed in sf but opening the window could be noisy in that area of town. if the hotel label itself as a regular --- star hotel i would be very happy for its price. so if you expect a boutique hotel this is not the place for you.',not_happy
id36455,' this hotel was the filthiestmost unsanitary place i have seen ever. from the smell when you walk into the room to the plastic wrapped around the mattresses. the service... put it this way there was none. when we asked for wash clothes the woman plainly stated we dont have any of those.they even tried to sell us broadway tickets for more than the box office and that of course was with discount. several of the electrical outlets were painted over and the few that were left half didnt work. the comforters were filthy... fortunately we did bring our own sheets and pillow cases. all i can say is warning please beware of this disgusting hotel.',not_happy
id36456,' my wife and i stayed there for three nights in april ----. i attended a conference a nearby hotel and she toured the city. it was a great experience. the room was in excellent condition with nice extras like earplugs a cd clock radio and flash light. everything was clean and the decor was sharp-looking. a hotel like this has small rooms although we did not felt cramped (and we had - bags). a basic breakfast (bagels muffins etc.) is available. or walk up mason st to any number of diners. the hotel is very close to the bart stop and there are numerous small restaurants nearby. cable cars buses and westfield center and union square shopping are within --- blocks. the front desk staff were all wonderful. i cannot say enough good things about them. they gave us great recommendations about things to see places to eat areas to avoid how to use bart and muni etc. we traveled without our infant so my wife had to pump her breastmilk and they provided her private space even after we checked out (our flight was not until the evening). the hotel is at the edge of the tenderloin and the area south and west is seedy. but we felt safe the entire time and my wife was comfortable at night. no noise issues either but it was april so we did not have to leave our window open at night (no a-c) we were on the fifth floor and we faced mason st. there is a major construction project next door which makes noise during the day. if you are looking for a larger room or luxury you might want to avoid this. and the rooms would be too small for a family. but i recommend it for most other travellers because it has everything you need and is a great value.',happy
id36457,' i spent two nights here on a recent vacation in new york. i chose the junior suite and was rewarded with a huge room adequately sized bathroom and very handy kitchenette with everything youd need to self-cater. quiet for new york too. my room wasnt ready when i arrived at -pm but was ready within the hour and i was compensated with free wi-fi for the duration of my stay. they offer free loan of mediation and yoga kits so you can recharge your mind as well as body. overall a wonderful couple of days and definitely somewhere id return to.',happy
id36458,' i only stayed the one night but im not sure id come back. the location is somewhat out of the way - very few restaurants around and a little deserted at night. the hotel lobby area is awkward and uninviting. the hotel does not have a bar and the lobby really is not conducive to an informal meeting. some meals were included which were reasonable fare. the staff is reasonably friendly and efficient. the elevator to your room requires the use of your room key to select a floor; however uninvited guests could enter behind you (and not need a key to follow you) or quickly press another floor level. the room was clean but i was suprised by how small the double bed was. the room has good amenities for a longish stay. the sounds outside were high. construction next door began before -am and there is a train line not too far off. i think the hotel is suited to business folks who dont need much more than the basics.',not_happy
id36459,' this hotel was the right choice for us. close to time square close to grand central station great restaurant. our room was on the --th floor very quiet clean yes small but we were never in the room. if you want to be close to everything this is the best place to be at.',happy
id36460,' the sls beverly hills (starwood) is trying so hard to be a hip hotel. the design (by phillipe starck?) is completely silly. my room has no electrical outlets any where near my desk - had to get maintenance to run a big organge cord across the room. but there is techno gym built in one wall. i get the impression that the philosophy is add add add! there is stuff everywhere (fine line between trendy design and a bad cheesecake factory btw). the staff is very pretty but they seem to be playing hotel the prices are very high and the location is not prime. i can not recommend this hotel - so many better options in beverly hills - hollywood.',not_happy
id36461,' our room had a beautiful view of the empire state building and the roof top bar was beautiful. the location of the hotel is a great home base for sightseeing - kind of in the middle of everything. great area for walking and exploring the city. the rooms were clean and efficient. the desk staff was helpful although did recommend to us - different restraunts to try that had gone out of business. breakfast at the hotel was not a very good value but there is a starbucks and an au bon pain a block away. overall a decent experience.',happy
id36462,' the wtc club quarters is the best hotel i have ever stayed at - hands down ! the customer service is of the highest caliber. they treat you with kindness warmth and professionalism. for over a year every week i stayed there and it was always the one thing i was looking forward to. a quiet clean advanced technology oasis in dowtown manhattan. after a long hard day i always know i can go home to friendly people who are there to help me relax enjoy and decompress from my day. in fact i have nick named the hotel bliss . they have great rates for luxury service and rooms !',happy
id36463,' the room we had was a little small but the staff worked quickly to insure our are meeds were meet the bathroom had very little space for two women to spreadout all their makeup and hair stuff. it was at the corner of -th ave and -- st and convenient to bryant park central park broadway -th ave and times square and multipule subway lines',happy
id36464,' our favorite golf resort is the - star broadmoor in colorado springs and we were very impressed with how close barton creek is service and facility came to meeting our standards. our - day visit started with reservartions giving usa special rate that was a bargain we got great service everyplaceand great golf. the only minus was the limited dinner dining.',happy
id36465,' great hotel great service amazing location!!! we stayed here for a week and couldnt fault it. would recommend to al!!',happy
id36466,' the highlights of the hotel: -) central location -) nice new rooms -) rooftop pool the lowlights -) slow service -) fairly high cost to use the in-room internet -) sometimes noisy i stayed in the hotel in august and they seem to be fully booked during that time. i had to wait -- minutes for check-in which is just ridiculous. when i departed i asked for my luggage to be stored and it took them a long time to find the luggage again when i wanted to pick it up. there is a charge for in-room wifi which should be part of the service. the insulation of the hotel does not seem to be very good because sounds from neighbors could be heard. on a positive note the rooms are nicely equipped including a tea-coffee maker and newly furnished. bed are very comfortable. the main attraction of the hotel is the rooftop pool. during my stay the hotel seemed to be at capacity and i am sure that in less busy periods the experience is much nicer.',happy
id36467,' we stayed one night and it was a nice stay. we had to call for the shuttle which came in a reasonable time - we arrived after -- pm on a friday night. we had an easy checkin and was greeted kindly. brandon the front desk manager was very nice and provided us a nice room. we are gold so we received breakfast vouchers for breakfast in the restaurant since the concierge lounge is closed on the weekend. breakfast was nice and the service was really good. the hostess and servers were very pleasant and attentive. the buffet bar was clean and sufficient but it didnt have a large variety of items. food was good and fruit was fresh. the room was clean and nice as is with most marriott full service hotels. no surprises except our first room was left ajar-open when we arrived so we went back to the desk and we were provided a new room and it was just fine. i requested a room closer to the elevator this time and it was much better since the other room was a bit away from the elevators. it is nice to know that marriott is consistent and you know what you are getting. we had a nice stay albeit just one night.',happy
id36468,' i have been staying at this hotel since the early --s. though there have been some changes through the years the london is first-rate. from the doormen and bellmen to the front desk concierge housekeepers and maintenance staff - everyone who works here is warm welcoming and seems to truly enjoy their jobs. all requests are handled with a smile thank you and courteous manner. rooms immaculate hip cool and large! does not get better!',happy
id36469,' i took my husband on a surprise trip to new york for his birthday. the lobby was large open and pretty. check in was very efficient. our room was small (hey its ny) but tastefully decorated. the bathroom was again small but the countertops were an impressive gray speckled stone. our room was absolutely spotless. we really enjoyed bridges bar downstairs. it had a classsy art deco feel. i would love to stay at this hotel again. i went through priceline and have made hotel reservations through them again since our trip.',happy
id36470,' we have always stayed in big hotels with great reputation but we decided to take a chance with this boutique hotel. we are definitely hooked on this hotel. we cannot think of anything we would change and look forward to staying at these type of hotels in the future.',happy
id36471,' a very nice hotel with affordable rate. it is within walking distance to fisherman is wharf and cable car. bus stop also close. the staff is incredibly friendly and helpful.',happy
id36472,' we went with three young children and new baby for weekend if you expect beautiful rooms fabulous views excellent service you wont be surprised. it had all this. surprise to us was that lunch in open lobby overlooking the city was super-hip asian fusion with many tables with parents and children kids menu sliders and all fabulous. then for dinner they invited us to use a little private dining room adjoining large dining room with wall of windows usually rented for $--- extra that was otherwise unused. it was private intimate spectacular and superb. they let us stay until - pm. the excellence of service never ended. what a wonderful hotel.',happy
id36473,' this was a well kept marriot a block and a half away from camden yards. if youre going to a game and want to stay near the park youll be very pleased with this location. the inner harbor in the name is a little misleading in my opinion as it is more than a few blocks down to the water. if your intent is to really be on the water there are other hotels to consider including another marriot. we did end up walking down to the inner harbor both days as we wanted to check out the aquarium and a couple museums. it really wasnt a big deal but if youre expecting to be perched up over the water and in the middle of all of the action you may be disappointed. the ice water with the fresh oranges in the lobby was great to hydrate with before-after those walks.',happy
id36474,' this holiday inn did not have the classy touches to which we are accustomed in other holiday inns. for example the holiday inn in charleston s.c. had free fresh fruit and bottled water at the front desk. the breakfast smorgasboard was impeccable and could suit any tastes. the breakfast at ny---th was limited and truly not delectable or attractive. the glasses were dirty. internet was provided free (with access code) at the charleston holiday inn. when i asked about this at the front desk i was told that there are different owners of holiday inns across the world. so well there you have it. but we wont be staying at holiday inn---th again. oh yes the bathrooms need to be cleaner.',not_happy
id36475,' recently stayed at the biltmore for my boyfriend is corporate retreat. the grounds are very expansive and a little confusing. i actually got lost several time on the way to my hotel room or one of the amenities. i enjoyed the services spa was fine tennis was great (try jas she is the best instructor) golf course was great. however i was very disappointed with the rooms and service. our first room was one of the original cottages. little things were annoying scuffed up walls peeling paint on ceiling of the shower but the biggest problem we had was bugs. we had - big cockroaches and another unidentified bug in - days. thre was a gap in door. we were moved to a new suite but found the wastebasket was still littered with dirty q-tips when we arrived. since it wasnt my $$ (company was paying) i couldnt complain too much but i would have been upset if i stayed here on my own dime. esp since there were - conferences-groups meeting. all having big loud parties etc.',not_happy
id36476,' we had a wonderful time at your great boutique hotel. everything was perfect; from the decor & cleanliness to the helpful staff and the great food (pizza too!) all around the (unpretentious & not expensive) neighborhood. the upper west side is fun to walk around and central to everything with a metro station right outside the door. the young woman who tends the cozy little lounge is an opera singer with a personality as big as an apple. thanks a million for making our stay fabulous!',happy
id36477,' we were pretty disappointed when we first got to our room at the rittenhouse. it just feels dated and sort of old lady styling. and there were some maintenance issues like an electrical outlet wall plate that was hanging on its side and a sink faucet in the bathroom that looked like the original had been removed and a very cheap rv-style plastic one had been put in its place. little things that make you feel like the hotel may not be doing well and the owner is trying not to spend money maintaining it. after a night at the hotel it grows on you a bit. the view of rittenhouse square is great. and the decor while not our style was nice. if you prefer contemporary hotels the rittenhouse is not for you. but if you like doilies and mahogany poster beds and that sort of thing then you should be ok. the front desk staff was responsive when we spoke to them but didnt do anything to really impress us. we had stayed at the four seasons in baltimore the night before and their staff blew us away by remembering our names and anticipating our needs. not so at the rittenhouse -- this felt more like a stay at a sheraton than a luxury hotel which the rittenhouse bills itself as. we valet parked our car at the hotel and that turned out to be a problem. they said to call down about -- minutes before you need your car which we did. but it ended up taking -- minutes before our car came. nobody came and apologized or even acknolwedged the delay. after i mentioned something one of the valets said it was on the way but again didnt offer any kind of apology or explanation. another -- minutes and another complaint by me yielded nothing. finally it showed up and the guy driving our car didnt apologize or anything. i went into the hotel and complained to the front desk and thankfully they removed the overnight parking charge which made me feel better. but be warned about parking and possibly consider parking yourself at a nearby garage.',not_happy
id36478,' bottom line the price for the service is outstanding. free continental breakfast free wireless and i had a fabulous view of the empire state building...convenient to uptown or downtown...it aint the ritz but dollar for dollar this is the best deal in town.',happy
id36479,' my family and i stayed two nights at this hotel just after the final four. the hotel is located on the west side of downtown and is adjacent to the indianapolis convention center. it is in walking distance of downtown. across the street from the hotel you have the ncaa national headquarters and the indiana state museum. the hotel is brand new and opened in february ----. it is adjacent to fairfield inn and courtyard by marriott. all three hotels share an underground garage that sits beneath the hotels. self parking in the garage is $---day and valet parking is $---day. there is a well appointed tgifriday is located in the fairfield inn and you can dine there or have it delivered to your room through room service. the hotel is very well appointed and serves a continental breakfast every morning. rooms are well appointed and are trendy. each room has a large phillips lcd hdtv with plenty of hd channels available. free internet is available via wi-fi or wired connections. wi-fi signal strength is very good and download speeds were -.- mbit consistently. the room has an independently controlled hvac system with a digital thermostat microwave and small cube fridge. the bathroom design is somewhat interesting in that is a split bathroom. the main sink-vanity and tub are in one room and the toilet and small sink are located in another area. the beds were very nice with high quality sheets and coverings. the night stand contained a phone along with an ihome clock radio with ipod dock. as for other features a fitness room was available with a variety of equipment available. the hotel features a very small indoor pool that probably could safely fit about -- people in it. a business center is available where you can check your e-mail and print off boarding passes. the lobby is well appointed with free coffee and wi-fi. the breakfast area was very clean and offered a variety of hot and cold items for breakfast. typically scrambled eggs and sausage patties were available along with a do-it-yourself waffle machine. a variety of cereals bagels and juices were available as well. for dinner as mentioned previously a tgifriday is is located over in the fairfield inn. other restaurants are located in downtown and can be easily accessed by foot car or taxi. overall this was an excellent hotel with quiet well appointed rooms and other ammentites.',happy
id36480,' just completed a - night stay at the doubletree. previous reviews are correct. location is great and all staff members were great. i had booked on a reward stay. ground floor diamond desk had us on the --th floor. we went to reception and michael fixed that reight away - -- th floor. without exception everyon e was wonderful. the lady at the desk for ginger is restaurant remembered us at breakfast always - even noticed we had missed a day ( late night shows and dinner after ). even the totally understaffed bartender on super bowl evening kept his cool and did a fine job. location is fantastic for everything walking to shows carnegie hall hell is kitchen restaurants ( try the carnegie grill on -th) even walked back from the met opera. this was my first trip back to ny since the late ---- is and my wife is first. i never wanted to return because the city was dirty and unsafe then. wow what a difference. we walked everywhere including through chinatown under the brooklyn brifdge and neighborhood lower manhattan of course and all arounfd midtown and central park west many times in the late hours. never felt threatened and almost without exception everyone was extremely friendly. if youve been avoiding nyc dont.',happy
id36481,' i staying here in this inn and enjoying it. its a home away from home with good food peace of mind and enjoy the company of new friends. rate is acceptable with decent breakfast lot of parking space and above all the service couldnt be better. they all deserve to be praised. i am suppose to have moved last month but dont like to move. security is tight and feel free to hang around even in the nights. i would definitely suggest to look at this place first and experience the difference. stayed in motels across the country and this first time honestly i dont have a complaint. after work i really come here for a complete rest and i do. why not give it a try when you are in jacksonville florida or stop by for a night.',happy
id36482,' my company recently hosted a training event at the chicago marriott ohare hotel from august -- through --th and i must say i - along with my co-workers and trainees were very impressed with this hotel. every employee that we came in contact with greeted us with a smile a good morning or good afternoon and they always asked if they could do anything for us. leida parker-sylvester and her banquet staff did an excellent job with all of the banquet services provided to us during our stay. the food was delivered and set up in a very timely fashion. the staff was very attentive to our group for the duration of our stay. if you needed something they got it right away for you. all of the food was presented very well and also tasted very good! the shuttle bus from the airport left every -- and -- minutes after the hour and they tell you that ahead of time so you can plan accordingly. this hotel just completed a -- million dollar renovation and you can definitely see where the money was spent. the lobby was very clean and modern all of the banquet rooms were very nice and elequent and also the hotel rooms were very modern and sleek. another great thing about this hotel is having the cta train station within walking distance from the hotel. i would highly recommend this hotel for business and pleasure.',happy
id36483,' the entire staff are pleasant and helpfull. any issues were minor and readily fixed on the spot by bria or one of the other crew. any larger issues were taken care of by the manager nadine. they pushed to obtain new flat screen tvs which was done. housekeeping was quiet and efficient while doing a great job. the designated and sizable motorcycle parking area is a nice touch along with special rates for motorcycle mechanic institute (mmi) students. the proximity to mmi (about a mile) makes it ideal to live or stay close to the school. on the down side the lack of outside security cameras or other anti-theft measures makes for potential crime situation. overall i enjoyed the hospitality during my stay. thanks!',happy
id36484,' we are a couple so we booked a room with one bed but got a room with - single beds with no fridge microwave or even a hairdryer. the room was booked as for the participants of math conference but there were no free wifi no notepads and pens in the room. the fan in the room was making loud yelling noises so we asked management to fix it. they offered another room next day - and that room didnt even have a bathtub just a little shower and it didnt have an iron (but it had an ironing board and a little bag with the parts of a hairdryer hanging on the back of the bathroom door). the shower in the bathroom was smaller than we saw in european hotels. it impressed me so much that i took pictures. there was a piece of some plumbing on the floor in the washroom when we entered which was not picked up by the cleaning lady even next time when the room was serviced. even student residences have free wifi and an iron in the room so we expected more from boston’s hotel. the parking was --$-day – the price of our day stay in the hotel in orlando - weeks ago - we wish we knew it before handing the keys!!! the entrance to the hotel is however impressive well decorated.',not_happy
id36485,' this hotel reminded me more of a boutique hotel than part of a chain. the building is an old ymca but the interior is furnished in an ultra modern style. room was decent size as was bathroom. staff were extremely friendly and helpful. scored a deal on booking.com for two rooms at a very reasonable rate for the property. only complaint was the cost of parking $-- a night. though i think most of the city is downtown hotels charge nearly as much for valet parking. i didnt notice any self parking nearby. however the valets were helpful and efficient. it does take about -- minutes for them to retrieve the car but if you tell them the night before or call them in advance in the morning your car will be waiting at the curb for you no problem. overall very pleased with our stay.',happy
id36486,' my wife and i celebrated our -- anniversary this pasy weekend. it was wonderful! the room the people the location: all were great! breakfast teal-coffee-cookies all day and wine and cheese are included. and best of all the books! go there.',happy
id36487,' im in denver frequently visiting my father and he always puts me up here. the location is perfect for downtown denver! everything is within walking distance and it is always very clean. the staff from the bar to desk to housekeeping is overly friendly and make you feel right at home. i cant wait for my next stay here!',happy
id36488,' amazing staff exceptional food wonderful service and the bathtub was inspiring!! i would stay here every day if i could.',happy
id36489,' we stayed there for - nights everything was ok cleaning was not their best but it was ok. the rest was a --! great stay there',happy
id36490,' stayed here over easter with the family. our rooms were fab one room was upgraded to a corner suite. the views and quality of the decortation was great. large walk in shower large flat screen tv ipod docking station and coffee-tea machine for fresh coffee. the beds were so comfortable and the pillows were heaven especially after a tiring day sight seeing. the location could not have been better just off times sq. the bar and restaurant area had a great atmosphere. we didnt eat there but had a drink one evening it was a bit expensive but hotel bar prices usually are. we found the concierge staff really knew there stuff and were so informative.',happy
id36491,' this place delivers what you would expect from a large chain hotel. the biggest downside is that it is locate at least a -- minute walk from any great restaurants or shopping so expect to drive or take cabs.',happy
id36492,' the bed was really comfy but the room itself is pretty small. the building itself is pretty. location is decent but cant really comment since i was there for work and basically had to drive out to the suburbs for the entire day. close to short north where we had some good italian food at marcella is...i think that is what it is called. the lady at the front desk was nice but not really answering our questions about where to eat.',happy
id36493,' set in the shadows of the empire state building and the chrysler building and -- mins from times square this hotel was in a great location. we arrived earlier than the check in time as we had been staying with friends in times sq the night before there was no issues with this and our room was available straight away. our room was on the --th floor ----. it was massive for nyc. we had a balcony which had an excellent view of the esb all though it didnt feel overly safe with the low rails (i wouldnt let a child out on there tbh) the bed was very comfortable and the extra pillows were great. the shower was large and hot which was great after a chilly day exploring. location wise it is a short walk from everywhere! some great little places to eat nearby. we walked upto central park from the hotel one day and across to the high line another without any problems. the only major con was that the room was freezing cold. i enquired about heating and was told as the temperature was not below a certain degree the ? manager had not turn the heating on (also heard this in a phone conversation whilst waiting in reception) we were given spare blankets and a heater which helped but struggled to keep the large top floor room warm. also above the room is the roof top bar which was closed as its too cold. i can imagine that this may be a noise problem if you are in this room when its open as the walls are thin too. oh they also have the worlds smallest towels!?!? other than the above the whole affinia shelburne experience was great and would not hesitate in booking there again on my our next visit to nyc',happy
id36494,' everything at this facility was good or great - the only negative and it is a small one is the water conserving shower head was mediocre. pros: -. great work out facility - - ellipticals - treadmills dumbbell set up to --# sets - cybex machines -. great rooftop pool -. really good food - including room service. great bar. great restaurant. a little pricy but very good -. great location on the river for easy access to other restaurants running river cruises etc. -. room was a suite - a lounge room bedroom and separate bathroom - all three very large and very reasonably priced. -. service was very good - prompt efficient friendly in every department from housekeeping to room service to restaurants concierge front desk bellman doorman truly - out of -',happy
id36495,' the alden hotel was very pleasant. we were greeted cordially and told that we would have a quiet room away from the elevator on the -th floor. it was a great place to stay to walk to minute maid park as we took in the astros-yankees game the night of our arrival. i was honed into the smell of the hotel as a former reviewer had mentioned that the odor was bad. i have to admit when we entered our room there was a peculiar odor kind of like mildew or sewage but after turning the ac on to a lower temp it dissipated. the whole area kind of has that smell....not overpowering but definitely i picked up on it. perhaps with all the new development associated with that area infrastructure has not kept up with it. also when we left early the next morning a truck with a huge hose was pumping something out of manhole by the front entrance. some more evidence that something just isnt quite right in that locale i would think. the decor was quite new with contemporary accents and a nice granite-tiled bathroom and walk in shower. a good computer-work station below a large tv. complimentary wireless high speed internet....a nice touch. only one bedside table had a reading lamp....definitely a -nd lamp would be good. i certainly would stay there again for like i said the smells were only faint.....probably a lot like all big cities smell. and i dont think they were exclusive to this particular hotel. overall a nice stay.',not_happy
id36496,' we chose the crown plaza for a last minute overnight in the city. we made the reservation through hotwire which was much cheaper than regular price. i still dont think it was really worth what we paid. our room didnt look that bad. the interior seemed to have been recently remodeled though someone had etched some words into the window tint. the rooms are basic and efficient. we didnt go to the attached bar or restaurant but the bar was busy when we came back for the night. now for the bad...$---night for parking. i know that it is in the city but this seems excessive. most hotels of this class offer a continental breakfast but with the attached restaurant dont expect any freebies. there is just nothing here to make you feel like the money you spent was worth it or stretched with those extra little touches that other hotels offer. lastly the walls are paper thin. you will hear people in the hallway and adjacent rooms. our room had the extra door attaching it to the next room. every time they closed or opened their door those interior doors would rattle. and the really bad...as we were packing up to leave my husband went to the side of the bed to make a last minute check for our things. on the side of the fitted sheet he discovered half a dozen dry crusty boogers. clearly the sheets had not been changed between guests. gross! it was too late to do anything about it for us. if you decide to stay here i recommend double checking the bed before you get comfortable.',not_happy
id36497,' great room very clean. comfortable beds. a little tricky getting around i--- but well worth it. nice choices on breakfast. traveling with family for business a great place to stop and just be able to rest and relax. nice resteraunts near by.',happy
id36498,' greatly enjoyed my visit! the staff is very friendly and helpful esp at the front desk. the food at savannah red is exceptional! great central location in walking distance to many historic and interesting sites. wonderful location to enjoy the taste of charlotte!',happy
id36499,' hotel was in a central location to all the attractions we went to in san diego - very convenient not more than -- minutes drive. our room was always clean and neat when we came back from our adventures. there were computers in the lobby for the guests to use and the staff answered the few sightseeing questions we had. our stay was a good value for the price and we would stay there again.',happy
id36500,' great service the room was clean. great view overlooking the riverwalk. the front desk personel were kind a very personable. will definitely stay here again.',happy
id36501,' charming place with a very convenient location as well as helpful staff. the rooms are really nice but if there is someone in the room above you you will hear every footstep that they make. they were having problems with their tv provider while we were there but seemed in no particular hurry to get the problem fixed. otherwise an excellent place to stay.',happy
id36502,' we stayed here because we had a very early flight out of philadelphia airport the next day. i choose the marriott over some of the other comparable nearby hotels because of the extra convenience of being able to just walk across the skyway in the morning. that was great. the lobby and shared areas of this hotel were very nice. the room was medium to small size but very nice and clean. i was surprised at how we didnt even notice the noise from airplanes. the only downside was we choose to have dinner in the airport restaurant and it wasnt that great. we werent expecting wonderful food but were hoping it would have been a little better.',happy
id36503,' we stayed here july --st for its proximity to lax and the free airport shuttle. paid $-- for one room for - people with our aaa discount. the good: the staff was friendly and check-in and check-out were easy and fast. the bed was comfortable. the bad: the bathroom could use a good cleaning. thank goodness i had lysol wipes with me! there was hair on the shower wall the switchplate was grimy and the bathroom floor needed a good cleaning. you do hear planes going overhead of course but we didnt hear any after around -- pm. breakfast was cereal pastries coffee and juice served in the tiny office.',not_happy
id36504,' warning - do not go to this tea thinking it will be lunch. our group went to the afternoon tea at noon expecting finger sandwiches scones and desserts as wed seen advertised in several places. scones and dessert course were as expected but the first course was teeny tiny things like a tiny tart shell with shrimp salad a piece of rye bread about ----th of a normal slice with cream cheese and cucumberetc. each item was about the size of a quarter - very beautiful but not very filling - and they limited the number they offered. since we had gone thinking this would be lunch we left feeling still hungry but overloaded with sweets. we would have preferred the finger sandwiches and a few sweets instead.',not_happy
id36505,' we stayed two nights on our first trip to boston. the staff were friendly and the room was large (certainly to what we have experienced in new york) and clean. bed very comfortable. limited dining at the hotel but we wanted to eat in the city anyway. the hotel is not in the city centre but is vey close to jfk u mass station on the t and the journey to the centre was about -- mins. taxi from the airport was $-- - we arrived at --:-- so there was not too much traffic. we used the free shuttle bus back to the airport to pick up a rental car. as stated in another review this doesnt go direct but dropped off amttrak staff at their depot and at south station. this wasnt a problem as far as we were concerned. a chance to see more of the city and a lot of trains! would stay again if we go back to boston.',happy
id36506,' this hyatt uphold the brand reputation by providing excellent and friendly service from check-in to check-out. personnel is attentive to guest needs and met my expectations. room was spacious and everything worked properly the bed was good but not as good as other top brand hotels. location is excellent if your business is in that specific area. the gym bar and restaurant were adequate.',happy
id36507,' it was my first time visiting the phoenix area on business. i received a genuine welcome and was very pleased with my room! the room was very comfortable and extemely clean! i had a very early check out the next morning and im not used to a staff member being readily available during my check out. however garrick was available when i came down that morning and was very friendly and courteous. garrick was also very knowlegeable about the surrounding area. i was very pleased with the overall service at the hotel and look forward to visiting on my next business trip.',happy
id36508,' this hotel is in a great location on ben franklin parkway but i expected a little more from an embassy suites. the beds were great! the air conditioning not so much. it was really noisy and the thermostat didnt really control the air conditioner. the couch was torn in two places that i noticed and was so dirty i wouldnt sit on it. the desk chair was torn also. the cabinet area below the bathroom sink was screwed down and no effort was made to hide the screws. the same with the area under the kitchenette sink. the kitchenette also had a drawer that was screwed shut but the drawer pull was still attached. i know those are trivial but it really bothered me. i checked in on sunday and noticed a piece of candy near the bedroom doorway on monday. just for kicks i left it there and didnt say anything about it. it was still in the same spot when i checked out on friday. i wonder if it is still there? the bathroom trash can didnt have a liner in it and it was dirty on the inside. again trivial but i expect more from embassy suites.',not_happy
id36509,' excellent location. rooms are as described and seen online in hotel site photos and at trip advisor. the rooms are basically clean. extra touches you would expect from this four sar hotel were missing. for example bathroom still ahd some soap scum on the saop holder a few stray hairs in the bathroom and the carpet looked like it may have just been quickly swept. but overall a clean roiom. the bed was very comfortable with a thick comforter with duvet. the bath products were also nice. the room was ample size average as business hotels go. this is a convention hotel and is very busy. the pool area is nice. it also has a large workout area. lots of nice places to eat and drink on site. the breakfast buffet at $-- is excellent and includes made to order omlets and waffles plus almost everything you could ask for in a breakfast buffet all very tasty. offered @ $-- if you forgo the meat and omlets. includes your juices and coffess. a definate must before you start your day. as for check-in we reserved a king (and then reconfirmed to make sure) and were given a double. we complained and were moved. many of our co-workers were not as lucky and got stuck with two doubles. the hotel left three anoying solisitations for the marriott vacation club (time share?) on the phone. we checked-in late (midnight) and had to wait to check-in as they had just one person at the desk. the location is outstanding. ask for a bay view. it was great. a nice hotel that just needs to work on the details. hope this helps.',not_happy
id36510,' motel - is the first but worst hotel in my california tour. no hairdryer in bathroom no breakfast (only coffee) internet need $-.---day above all are normally free in other motel. and after - nights stayed in the motel - los anlgeles-hollywood my left arm were bited - times by unknown bugs hidden in motel -! it is very hot red and itching which harmed my traveling feeling! after leaving motel - my arm recovered little by little. this is the first time i was bited at a motle in my traveling experience i will never chose motel - in the future!!!',not_happy
id36511,' got a superior room on the --th floor with a fantastic view on hancock center. the room was spacious furniture seemed to be quite new and a little bit extraordinary. marble bathroom with bathtube and separate shower. the room was very quiet except for the air-conditioning. this is the only critical point. ac was noisy and you could feel the draught when you were lying in bed. breakfast was included in our rate. you could choose from the menu whatever you want (no buffet). the location was perfect at one end of the magnificient mile (near water tower center) with a four minute walk to the next bus-stop and a -- minute walk to the chicago river (wrigley building). the concierge we contacted with several questions was very helpful.',happy
id36512,' our short stay at the essex inn was nice. the best amenities were the large pool which is - to - ft deep the fitness center and free shuttle to major attractions on michigan ave and navy pier. all of the staff people were friendly including the maid and bellmen. the rooms are older but adequate and clean. our bathroom took a bit getting used to because the sink basin was tiny and the tub was small. i was aware that some reviewers had complained about street noise and loud guests. fortunately we didnt notice anything out of the ordinary. for the basics we got more than what we expected.',happy
id36513,' this is the third time we have choose to stay in the sohotel. the staff is very polite and gentle and ready to do for you what ever you need. the rooms are big and comfortable and very clean. in spite of that the wi-fi was working very slowly or didnt work at all in the rooms. another thing which be must considered is that the street sounds and noise is strongly heard in the room a whole day long. we absolutely will come again.',happy
id36514,' my wife and i stayed here for four nights this month and found it as good as the reviews. it was a little hard to find--i wish town fathers would not name a road near an airport airport drive --but it was worth the look. we were there for a conference at ohio state university and after a day found a short cut to get there. breakfast is spectacular and the evening snack and drinks is a nice touch. the room was well laid out with all the amenities including two television flat screens microwave fridge etc. at first it bothered me that they were asking those staying there to write a tripadvisor review but then i realized that people could write whatever they want. i want to say stay here unless you need to be in the center of town.',happy
id36515,' they have decent size rooms with a small kitchen that are ideal for families. it is located within - blocks of the foggy bottom metro stop and a whole foods in the middle of the george washington u campus. as others have noted you can easily walk to the white house the washington monument the lincoln memorial and the mall. the rooms are a little dated but very acceptable and clean.',happy
id36516,' my wife and i got a deal on priceline so to me it was an excellent value. the room was large and had great views of the bay bridge. the bed was extremely comfy. nice marble bath. the lobby is underwhelming but the service from the front desk and concierge was excellent. it is in a really good location. a quick and easy walk gets you to the ferry building where youll find some great restaurants and shops and all the transportation connections you could want. also an easy walk to union square china town north beach-little italy etc. all in all it was an excellent stay.',happy
id36517,' my first night was the worst as this was where i first got asked for ‘candy’ by a customer (this kept happening) who i advised that there was a garage nearby - later i found out that ‘candy’ was in fact ‘hard drugs’. i stayed - days in a row and witnessed several events that have thoroughly shocked me and stopped my company booking with any ramada ‘hotel’ in the future. throughout my stay i kept getting asked for hard drugs experienced intimidation while walking to my hotel room and also witnessed someone complaining about blood on their bed sheets and in their bathroom (these are just several examples). staying in this hotel is comparable to walking through your local rough street - but having to stay there for longer than you feel comfortable.',not_happy
id36518,' my business trip was cancelled at the last minute so i did not actually end up staying at the courtyard. however i feel compelled to write a brief review to share my very positive experience. there was a glitch in making my reservation due to an oversight that had nothing to do with this hotel. the helpful sensitive service i received to accommodate me was very impressive. based on my experience with hotels with such a high level of customer service i expect this would be a great hotel to stay in.',happy
id36519,' booked through priceline for $-- for sunday april --. arrived around -:-- p.m. with a - p.m. check in. we were graciously told we could check in anyway and got a great corner room on the --th floor. nothing was lacking; free internet in all rooms now. we used the valet parking because the nearby public garage was closed for renovations. we were allowed to keep our car at the garage after we checked out at no additional charge so the $-- rate turned out to be a bargain. my husband had a late-night burger in the lobby bar which he said was excellent; and breakfast in the a.m. also was good. i had read the reviews here and expected far less than what we got. we were very pleased with both the accommodations and with the treatment we received from the staff. we definitely would stay there again.',happy
id36520,' had a great stay at the courtyard by marriott san deigo liberty station. we arrived early (--:-- am) and didnt think that we would be able to check in but that wasnt a problem our room was ready. the hotel is very nice very clean and in an excellent location. located on an esplanade it has very nice views for people fortunate to have a room on that side. if not you can still enjoy the views pool side on when you walk along the esplanade. it is located across the river from the airport but we didnt have any problems with noise. close by you will find some good restaurants...like the corvette diner. it is also located a very short drive away to sea world-mission beach the san diego zoo and downtown san diego. they do offer a great breakfast here with made to order omlettes as well a buffet with a great selection of things to choose from. the rooms are rather pricey but worth the money. i would recommend this hotel for sure.',happy
id36521,' i found this to be a very nice hotel. the room was a nice size. it was quiet. the staff was extremely kind friendly and helpful. the only thing i didnt like was that the cabinet in the bathroom was too close to the toilet.',happy
id36522,' so bad i got a king suite room smelled musty cologne wifi didnt work at all though i could barely connect to the motel - next door. train came through and rumbled the room(though they have earplugs with the room). shower took -- minutes to flow hot water first thing in the morning. at least the bed and sheets where nice heater worked well and everything was basically clean other than the stain on the couch seat and a floor with what looks like winter tracking stains. the musty smell made me think of the room recently being used in a porno or something. breakfast was meh nothing really looked safe other than coffee and fruit. yogurt top was pressurised out even though it was not expired. nieghborhood was shady i had - people chase me down to ask for money just walking to taco bell and back(taco bell even shorted me on food). complained to the staff a little and nothing supportive in return. i would have rather stayed at the motel - next door instead as the building looked more modern. checked out and went to a different hotel after -night. for the same price la quinta provides a bigger cleaner room with no funny smell working wifi and way better service.',not_happy
id36523,' i travel about --% of the time this was a trip with my family. when they come along i try to stay at a higher end hotel. nothing special about this hotel for the price you will pay to stay here. you would think it would come with all the basic of hotels half this price but no expect to keep pulling out the wallet for everything! wifi parking and breakfast are not included for this ridiculous amount you will pay. it does have everything you need and was clean and in good shape.the bar was nice. but that was the problem it was so loud! my wife at -am wanted to go find another hotel. the bar is in the middle on the bottom floor then the rooms on all the levels open up to the center and can look down to the bar when you walk out of your room. well the sound just travels up to the top of the building. we where on a higher level and it sounded like everyone was right out our door. the rooms very very clean! but once again nothing special. plastic shower curtains and no counter space in the bathroom. and i mean no space. my wife did not have anything to set her makeup case on to get ready. it was odd? bed was soft and nice. views where amazing from the room. the gym looked real nice but i did not use it. and with the location you might want to take advantage of a near by trail for running or biking. we did not see the pool sorry. for a conference this place would be good but other that i would find somewhere else. the value factor and loud noise can not be over looked that is way i would give it such low ratings.',not_happy
id36524,' eight of us stayed at the dakota and all were pleased with its cleanliness staff friendliness and location. we reserved a double room but were upgraded to a suite for the same price. even though our room faced a busy street the room was insulated from traffic noise. the staff were very willing to answer questions and give recommendations. they were willing to keep our bags in a secure location for hours after we checked out.',happy
id36525,' great location near the prudential center malls and a block from newbury st. with great restaurants and galleries. the rooms have great views and the beds comfy. pool is small but gym is nicely equipped. lots of tour groups. wi fi free only in the lobby. great in room coffee. a good choice if you want to be in the back bay area . walk to fenway. during baseball season many of the away teams stay here.parkng is expensive but there are on line coupons for parking - blocks away at the prudential center.',happy
id36526,' the residence inn at seattle-lake union was a great find. i booked this hotel since i wanted a suite with - bedrooms and a living room. our unit had - bedrooms with king size beds which were so comfortable. each bedroom had a bathroom in which the sink was in the bedroom and a separate room with a tub-shower and toilet. the living room was very spacious and decorated lovely. the unit had a full kitchen with granite counters and updated appliances. the view was incredible. we had a view of lake union. the hotel had a full breakfast in the morning. the breakfast was huge...lots of choices. parking was in a covered garage. there were many restaurants around the lake within walking distance. this was a spectacular place to stay in seattle. the hotel was approximately -- minutes from downtown. there is a street car that stops right in front of the hotel that goes downtown. there was a lot of road construction-road closures around the lake union district. the hotel has several types of rooms available. one bedroom suites or just single rooms. i was very pleased with this hotel.',happy
id36527,' we stayed over night for a wedding reception and had a blast. the staff was really cool and i was actually surprised how nice the room was. i can definitely recommend. breakfast at dupars was delicious. try the pancakes theyre bomb!',happy
id36528,' excellent location. terrible rooms with average service. rooms with full bed is a joke and subsubstandard for a - star category. staff tries to put you in that category and then surcharge to upgrade to a decent room. would recommend that you forgo this place and either pay more or get a slightly out of center location. would not stay again.',not_happy
id36529,' i have finally found a hotel i love in nyc. after staying at numerous other hotels in the area over the years and after reading all the great reviews of the michelangelo on this website i decided to give it a try. the hotel staff is professional and very courteous check-in was a snap and i too was upgraded to a great huge room (an anomoly in nyc). great view and the windows had heavy blinds which could be pulled down for deep sleep. room service food was prompt and delicious. the bathroom was enormous and i really liked the toiletries offered. quiet relaxing room nice turndown service and complimentary nytimes every morning. housekeeping attended to every need in a quick and efficient way. lobby was classy with wonderful live classical music every evening. close to -th avenue shopping radio city music hall all the broadway theatres. overall a first-rate hotel and a first-rate experience. i love this hotel. i have found my home away from home in nyc!',happy
id36530,' this hotel was such a great find. i wish i could keep it all to myself. typically my husband and i stay outside the city; this was a wonderful birthday weekend treat. i booked a mid range room with the tub and balcony... we were greeted by a chilled bottle of bubbly and a wonderful smelling room ! out little balcony over looked park ave and les halles below. our room had so many considerate items..... sitting area big table seating for - ipod station with music available and individual reading lights (husband liked that touch). the soaker tub was enormous.. fits - adults very comfortably. check out the rooftop pool... it is partially indoors so fear not. it was a surreal moment never to be forgotten swimming outdoor in a heating pool with snowflakes falling on us.... the perfect view of the empire state building. would we return ? definitely on the next special occcastion. what would we change? a minor improvement.... my husband and i are not giants... but for some bizarre reason the robes that came with the room... sized xl were more like an xl childrens... the front desk was enough to change them... but the second set were the same... way too small... i think they all shrank in the laundry... other change...provide better slippers.. they felt like cardboard wrapped with rubbernbands... all in all.. i love this hotel service was friendly decor is hip (photographs lining halls and rooms are well done). cant wait to return.....',happy
id36531,' hotel was very conveniently located for the convention center as well as area shopping restaurants bart and the cable cars. check-in was a breeze. our room wasnt ready (due to morning flight) but we were able to store our luggage and go out to eat. when we returned the room was ready. there are plenty of elevators so never had to wait long even after returning from a conference event with many people. the rooms are clean and well styled with lots of comfort (- pillows on the bed). we did have an early morning fire alarm (-:-- a.m.) - they are loud. the security staff quickly investigated and sounded the all-clear. i would avoid the hotel restaurant - there are many places to eat in the area with better selection and value. but we had a great time staying at the parc --. we took bart from the airport to powell st only a block away and also located there is the cable cars if you want to go to fisherman is wharf.',happy
id36532,' inexpensive clean service near airport free parking. recognized platinum status with upgrade and gift. will come back for sure.',happy
id36533,' my boyfriend and i stayed here when a family member was in johns hopkins and it was great! the front desk made us two people checking in stressed out checking in close to midnight feel immediately at ease. they were calm understanding and respectful. we left out room a mess rushing out to head to the hospital early the next morning. i left my purse and wallet out. returned to the room everything was put away neat and tidy none of my belongings were stolen or missing. (i have a close friend who was a stewertist so that was a concern once i noticed i didnt have my things). once we returned we spent most of the next day sleeping. the hotel was very quiet. the room was beauifully design and the bed was so comfortable; the artechture of building was just as nice as the decore. cute cute cute breakfast nook with great continental breakfast with coffee hot cocoa etc. i have never heard of this hotel before my stay and now i can not wait untill i return to baltimore (under different surcomstances) to have a chance to enjoy a stay there again. also parking was perfect which is a concern when staying in baltimore city!',happy
id36534,' the marcel at gramercy is located in a rather quiet environment - min walk to the next subway station. furnishing is very stylish modern flat screen tv -st class toiletries cosy beds but very small rooms. nice terrace on --th floor. there are a few rooms that are almost without any daylight since the next wall is only -- cm away from the window. some rooms obviously have a view to the empire state building. dont expect a nice breakfast or any touristic service like a discount tourist card or suggestions what to do or where to go.',happy
id36535,' great to see a place with personality but unfortunately it is as loud as a barn! the location is ideal and the staff are great the little restaurant cool but seriously it is the noisiest place ive ever stayed. bring your earplugs!',not_happy
id36536,' the room was spacious and nice view of the neighborhood. no in room coffee is a drag and poor water pressure in the shower. upon check in they failed to let me know that the carpet was being replaced on the entire floor i was on. i had to dodge the floor layers glue and debris which would not affected my stay had they just notified me prior or given me the option to stay on another floor.',not_happy
id36537,' at some point before - am i awoke with a massive respiratory episode and discovered that within -- minutes of shutting off the ac it began to subside. i ended up suffering the consequences though for - days. they transferred me to another room --- teeny-tiny that by my re-entry into the room at -pm (they told me they needed the day to prepare it) looked like it was smackdab in the middle of being cleaned. a wonderful front desk woman lamika assigned a room with a terrace and offered to accompany me there personally to troubleshoot any issues. once there she decided to send in maintenance to check on the ac. when the guy took out the filters he had a shocked look on his face (as i did when i saw them in his hands). they were filthy beyond description. he took them out to clean them. i ended up having to spend -- hours confined to my room for the respiratory symptoms from the first night to subside (i have allergies and asthma). i would have to say that this property is way behind the eight-ball on their technical upkeep. i fought to credit for this experience and ultimately prevailed. it was a waste of a trip. it took me nearly an hour to check out because everything that had been previously cleared by one of the managerial staff and by starwood was not showing up on my final bill. these people are not brusque or nasty -- they are clueless...they are offering me - nights by way of compensation and i am nervous about returning...',not_happy
id36538,' tis courtyard raises the bar for other couryard. my previous travels where i stayed at courtyards have been satisfying from a business needs point of view but this property opens a new door for where a business hotel can be combined with a family style amenities. my stay here was for business but as a father of two kids i would definiitely stay here with my family. the hotel makes an impression from the time you enter the lobby pure class and service to match. the atrium style open lobby houses a bar separate from the restaurant and there is also a quick service counter. the rooms were tops. you will find a unique bathroom concept that incorporates a --- wall that allows for semi-privacy around the toilet. the bed was amazing!! i wish i could have stayed here longer.',happy
id36539,' stayed here for a week during sxsw mostly because im lazy and this is the closest hotel to the conference centre. the hotel is fine your average hilton. would i normally pay $--- a night to stay here? definitely not. but if you want to make it to sxsw sessions with a hangover this is the best choice.',not_happy
id36540,' loved this hotel. this was the first place we stayed when we arrived in the us. as soon as we walked in the lobby we were delighted.... it is amazing. real old style class. we had a deluxe room which was a pretty good size actually and very nicely done. you really feel special to be staying in the peabody. the position is great too.. you can walk to beale st in - mins but it is quiet. basically loved it and wouldnt stay anywhere else if we come back. do a bit of searching for prices and you might get a bargain... we booked through hotels.com and got a third off.',happy
id36541,' the hotel is clean and bright with off street parking. very pleasant and welcoming staff at checking and everything was dealt with quickly. large bedroom basically furnished but very comfotable. one small downside was that my room overlooked lombard street which is very busy from early in the morning till late at night so some traffic noise but didnt bother me too much. some very nice shopping and eating streets only a couple of blocks away. would have been nice being a little closer to the city centre but for the price i was very .',happy
id36542,' got this hotel through priceline. for a mariott hotel this was disappointing. it is located in a business park with lots of offices which makes it a dark dead area with no restaurants nearby. the exercise room was terrible no water cups (not sure if the water dispenser worked no towels no wipes - hello h-n-. the room was average but plumbing was iffy - toilet lacked power and bathtub drained slowly. tv was the bulbous crt type no hd here! staff service was variable. business center was good as was breakfast. free coffee ended at noon. were those planes noisy! gated parking.',not_happy
id36543,' we came there in the afternoon and the staff was really nice. it is a good hotel for a city trip. central and quite.',not_happy
id36544,' cute small rooms ny style. i liked it. very comfortable bed and nice washroom. the location is awesome very close to empire state building and shopping. i don’t understand the complainers…..it’s new york so don’t expect huge rooms! i would definitely stay there again!',happy
id36545,' this was our -nd overnight stay & it is our favourite hotel in new york. the rooms are spacious modern & very comfortable. the beds are huge! the service is excellent. the bar was heaving and made for an excellent start & end to the night. we will definitely return & hopefully stay longer than just - night',happy
id36546,' we stayed there for our sons graduation of marine boot camp and this hotel was terrible the people were rude to us and the rooms had nothing they said they had. the rooms werent clean and the shower was terrible ( no water pressure and no tub). wouldnt recommend to anyone and will not go back!!',not_happy
id36547,' this hotel was not what i expected based on the negative review. the staff was extremely helpful courteous and friendly.people if u give attitude and rude to the staff i really dont blame them for being rude to u. the club the sky room was fantastic u can drink as much as u want dance n take the elevator down to ur room. the continental breakfast has a nice selection. u can bring the food back to ur room if u feel the breakfast room was too crowed. everything was walking distance from the hotel (not recommended for the cold months). the room was udated and a good size. the complementary cookies are fantastic goes great with a glass of milk or bailey is. bottom line this gets two thumbs up',happy
id36548,' ive tried to dine here twice once in the evening and once at lunch with colleagues from work. both were terrible experiences. in both cases the service was unacceptably slow. our lunch where eveyone had a salad bar took over an hour and a half. it should have been -- minutes. for the evening meal we did not receive the entrees that we ordered. but the service was so bad that we ate what we could and left. the chef-manager rudely made us change tables - from which his staff had seated us - because he had a large party coming. the waitress ignored us. and the billing system takes an unacceptabe long time. my boss and one colleague complained but i doubt that we go back to see if things improve. the hotel is new and conveniently located near dfw airport and american airlines headquarters plus other large businesses in a large business park. i do not know what the rooms are like but if you stay here and have a car plan to dine elsewhere. there are great choice in many price ranges within - miles. without a car there are some small fast food places like subway starbucks pizza and burger joints within walking distance.',not_happy
id36549,' they gave us a free upgrade into a newly restored room but for some reason they didnt know that you couldnt shut the bathroom door. the location was great no problems with staff. downside was no free breakfast included and there is only an outdoor pool.',not_happy
id36550,' i stayed two nights at the comfort suites on michigan avenue. super location a half block from the hyatt where my conference was held at less than half the price. super spacious suite including bedroom with king living area with pull out couch and kitchenette. also washer and dryer in the bedroom closet. full breakfast included and the service was quite helpful. not a super high end hotel but clean convenient and really an excellent deal.',happy
id36551,' i live close to the city. im not that familiar with hotels in the big apple. this one night trip was planned with - other couples. we had tickets to see a guitarist named ronnie earl at bb kings. each couple traveled from various suburbs. my wife and i took an express bus inso we didnt have to deal with parking. one of the best nights out in a long time. the hotel is so conveniently located to times square. the room was a bit smallbut who cares we only slept there one night. if you live close to the city and plan on going to a show in the areathis is a great place and i think the price was right. staying in the city overnight was a great idea. we could of went home after the show but after a few cocktails and enjoying a great show with some old friends this was the way to go and have a worry free night. no stress! i would absolutely do this again. dinner at the celtic pub was a great choice.',happy
id36552,' as worldwide hotels go this is a just above mediocre establishment. however as us hotels go i would say it is quite a good hotel. friendly though not overly efficient staff reasonable sized bedrooms nice bar and good food.',happy
id36553,' my wife and i were in denver on business and stayed at the magnolia because that is where the event was taking place. the room was very comfortable and surprisingly large with a nice living room area kitchenette and a separate bedroom and bath area. breakfast in the morning was very good and the evening reception and then cookies and milk in the lounge were fantastic treat. the hotel is located just off the --th street shopping area and is convenient to everything downtown. great hotel!',happy
id36554,' me and the boyfriends stayed here in the wellington this year in sept and was his -st time my -nd timestaff were so nice hotel perfect location up the road from central park and the plaza hotel:) shop in hotel where we got tickets for bus tour and mary poppins:) favourite hotel :)',happy
id36555,' we enjoyed our recent stay at argonaut hotel check in and check out was efficient room was comfortable and fun and the daily wine reception was nice. hotel walls were a bit thin and we had loud neighbors! but otherwise it was good. location was touristy.',happy
id36556,' i stayed here for - days a couple of weeks ago - a long enough time to get the full experience of a hotel... first the good parts: it is a great location close to shopping food public transportation. the renovated rooms are trendy comfortable and nice although small and they do include a fridge (which was nice). employees were friendly and nice. the bad parts: while the renovated rooms are nice apparently they are aggressively continuing to renovate the rooms. certainly a necessary evil in a busy hotel but i would expect the loud work to not begin until after - am. on most days power tools and (especially) hammers started up right at - am and usually in a very close room! for the most part i was getting up early but a couple of mornings i could have slept till - were it not for the construction in the room next door. the lobby is a disaster! it is a busy business hotel near a busy convention center but i have never seen a lobby so crowded. i think it is due to a plethora of large meeting spaces just off the lobby so as people come and go the only place to congregate is in the lobby. most of the time it was actually difficult to walk through. if you find yourself here in such a time you can exit from the tower - elevator out through the parking garage and out onto ellis street. if i had the choice i would not stay here again. there are many other options in the area ranging from other chains to boutique hotels. a nice option is any of the kimpton hotels - i fault them for their small rooms but the hilton is are no larger.',not_happy
id36557,' paper thin walls.. i could almost make out the words from the room next to me. they were chatting for hours (even at - in the morning christ) and i just couldnt sleep. this hotel should be downgraded to a three star. the room felt really outdated. the old school tv in our room would keep turning off by itself. i shouldve listened to the reviews on tripadvisor but i made the mistake of using priceline. never staying here again. im still giving it - stars because of the friendly staff.',not_happy
id36558,' had a wonderful experience at the restaurant aura. delicious food great service nice atmosphere. the hotel is lovely and located on the waterfront with beautiful views of the harbor. nice to have a non chain hotel in boston.',happy
id36559,' we stayed in the king suite. it was huge. the doors were thick and we could put our light sleeping toddler down each night in the living room and retreat into the bedroom and she slept soundly. enroll in the rewards program before making your reservation to get free internet and $-- towards the mini bar. for all there is free hot cocoa in the afternoon and wine in the evening. location is fantastic but still quiet enough. restaurant on site was convenient and has nice filling breakfasts. the only negative was the metallic thump in the bathroom which when we asked we were told was from flushing in others bathrooms. we closed the door and slept through it...noticed it most in the morning and after dinner.',happy
id36560,' we stayed here for six nights and had a great stay here. rooms were clean. the place was quiet. we enjoyed the fact that we could walk to mission bay from the hotel. yes there are no eating places within walking distance but we tended to get in the car and go all over the city for meals anyway. breakfast in the morning fit our needs. it was a great value.',happy
id36561,' this place is very easy to get to from several different subway stations - all an easy walk away. what we liked the most about the location is that you can walk to pier -- for the water taxi and enjoy the shops dining and people watching at pier -- - south st. seaport. if you dont want to walk the andaz had bikes you can take out for - hours. also being so close to the water it is a bit cooler with a breeze versus being in the heart of steamy times square in the summer. going into the lobby the check in area is a bit odd. there is an island in the middle of the room with laptops and tablets and some of the staff are dressed much like tourists. so it was a bit confusing on who worked there at first. the staff are super friendly and can give great advice on dining or activities and if they dont know they happily look it up for you. biggest complaint on the lobby is that is can be crowded with guests and having the check in located in the center of it all is a bit awkward. also the lobby muffins in the mornings and snacks in the afternoon are a nice touch but dont always count on it. muffins are tiny and once they are gone...they are gone. fruit and coffee was always available. room was large and the beds were very comfortable as they are very firm. our room had a huge shower and the window looking into the sleeping area was frosted so you do have privacy. mini bar fridge had a coke diet coke sprite - bottles of regular water - bottles of sparkling water on bottle of black tea one bottle of oj one club soda and one tonic water which is all free. for snacks it was one bag of plain chips one granola bar and one candy bar. there was some beer and hard liquor that if used you were charged for. fridge is very small and ours wasnt that cold. so if you have leftovers you need to be creative on how you cram them in there. speaking of cold it was tough to get our room air to get really cold. one weird note is that we had several small mosquito is in our room. the staff said they are around due to the humid conditions. also if you are a light sleeper bring earplugs or a white noise machine. we were awoken at -:--am on a saturday morning to a concrete saw due to road work on the street below. the room air fan does not make much noise compared to other places we usually count on that white noise to drown out city noise or inconsiderate hotel guests that talk loudly in the hallways. as a platinum members one of our preferences is a hight floor and we were given the lowest floor. and yes the lighting in the bathroom was terrible.',happy
id36562,' we enjoyed the view of the greens of the golf course right outside our balcony and the mountains in the distance. our daughter enjoyed the pool although it was not that big it was a nice place to cool off and relax. the free managers reception was outstanding and the whole family loved the made to order hot breakfast. the omelets were heavenly! only downside was the additional charge for wireless internet that should really be another amenity that is offered to guests free of charge.',happy
id36563,' loved the hotelstaff were greatperfect location. only problem was that the ac actually heated the room instead of cooling. had to sleep with the windows open to try to cool it down. on the coldest setings it blew heated air. so i would not reccomend this hotel during the summer months.besides that every thing was great.',happy
id36564,' all in all okay... could be updated but clean and nice staff. hallways smell a bit of mildew but rooms do not. good for business but definitely not luxurious or anything. bed comfy but side of hotel near highway can be a bit loud. the breakfast at club lounge was good.',not_happy
id36565,' the hotel is very well located and very cool. the room is small but stylish the hotel is big (not a very personalized service but this is ny) but service was nice it was a great experience.',happy
id36566,' for under $-- per night myself and my girlfriend spent a week in new york city directly accross the street from madison square garden! sure it was dirty sure it was smelly. it was nothing you cannot handle unless you are the kind of people that want to hang out in their room and waste their time watching tv instead of experiencing new york city. the staff was helpful for the most part. the cleaning crew at least from our experience was thorough and cared that we enjoyed our stay. we had a bad mattress too. we asked for another one and they replaced it immediately with a brand new mattress and box spring with no hassle. quit complaining and go see the city.',not_happy
id36567,' i stayed here for business. first off the staff at the hotel is fantastic. very professional and accommodating. the location is a great spot from which to explore midtown. the lobby and common areas are still elegant and worthy of this hotel is reputation. however the rooms are really tired and worn out. my carpet was stained and the floorboard was badly scuffed in many places. the bathroom was tiny and odd. not to be too graphic but the toilet was one typically found in a public restroom and so close to the wall that you couldnt flush with the seat up. its a nice hotel just not worth the money. it badly needs a renovation.',not_happy
id36568,' the best aspect is the outstanding staff- they got us into our room at -- am for our stay and really went the extra mile to keep us relaxed and having a great vacation. wonderful!',happy
id36569,' stayed - nights ------ ----- was upgraded to a mini-suite by the friendly staff at the front desk. rooms clean and comfortable. location is terrific if you want to shop. you can shop at - malls and never go out side if you want. pets welcome negatives: breakfast a little pricey ($--.-- per person for buffet) but it is only very short walk from the elevator to the mall and so can get breakfast just inside the mall entrance. parking $--.-- per day but they do a terrific job of getting you vehicle fast when you need it. i will stay here again staff friendly location terrific rooms very nice.',happy
id36570,' so my youth group got a human video together and went to this fine arts festival we got invited to go to indianapolis indiana for the national fine arts to perform this human video so we were taking a road trip up there and my youth pastor had went online and booked a hotel that on the site seemed very nice. it said it had air conditioning wireless connection in the rooms queen sized beds continental breakfast and so on. we get there and its soo hot in the rooms so we thought ok well switch rooms. well it was no different. the air was horrible and we had to get someone to come in and fix it the beds were full beds and you could barley fit two people on there. there was absolutley no wireless connection in the rooms and barley any in the lobby. there is people there that are druggies that live there with their children and its creepy. i wouldnt reccomend walking around that place by yourself. they dont give you soap after the -st day of being there the tubs are disgusting only one light worked in our whole room besides the one in the bathroom. we asked for a wake up call at -:-- and nobody called. the phones suck and didnt work in some of the other rooms that our youth pastor or friends were staying in. the only good thing was the hot tub. their idea of a continental breakfast is donuts. i mean seriouslly. so you are just better off driving - minute to the denny is close by. i would not recomend staying in that hotel ever! it has the most rudest people that work their and they dont want to help you with anything. its pitiful so i would not say that you should stay in this hotel by any means!!!!',not_happy
id36571,' this hotel was a tad nicer than a typical courtyard by marriott. perhaps it was because of its urban setting and proximity to fine hotels. the westin hilton and omni are within a few blocks but are considerably more expensive. we paid just $-- for a weekend aaa rate and half the parking rate of nearby hotels. sure the hilton is a four-star hotel but the courtyard is far from shabby and the price really cant be beat for the location. it is on the corner of -rd and tryon -- a bustling area of downtown charlotte -- and within walking distance of major corporations like wachovia and bank of america as well as the panthers stadium and the bobcats arena. it would be a great place to stay overnight after a game. lots of interesting restaurants and taverns are within a few blocks too. the front desk has menus and directions to these restaurants. the rooms in this hotel are on upper floors but ours overlooked a rooftop courtyard so it did not feel high (great for someone with fear of heights). the room featured attractive decor in warm colors. the armchair ottoman and beds were very comfortable and of good quality. the linens were also good quality and included a down comforter and both foam and feather pillows. the desk and dresser quality did not match that of the other furniture in the room but did provide lots of storage space. the room was sparkling clean and had good lighting. the hotel also had good security. it is located in a safe area of downtown and the elevators can only be accessed with a room key. women traveling alone can feel secure staying here. the breakfast buffet was $-.-- which was reasonable for the variety offered and the food was hot and fresh. a self-serve coffee and tea station is available -- hours a day in the lobby. for fancier coffee a dean and deluca and a starbucks are within a couple of blocks. next to the front desk is a small store for convenience items as well as snacks beverages and a small offering of fresh salads and wraps. the front desk has basic toiletries (complimentary) if you forgot to pack them. service was almost always cheerful and efficient. the one exception was a surly front-desk clerk on saturday morning but all of the other employees we ran into at the hotel met us with a smile and hello.',happy
id36572,' booked a queen deluxe and found on arrival that we had been upgraded to king deluxe - must be the picture on the website. the room was huge and very comfortable - i really wish i could have got the huge bed in my luggage to bring home it was so comfortable. comp mineral water biscuits robes and slippers a real sense of arrival. great location great staff to provide assistance. i was a bit grumpy about having to pay extra for fries and veg with the meal but the meal was very good. would highly recommend you stay at flatotel i stayed at the wellington last year which was good but this is better. very very good.',happy
id36573,' hi i spent two night here with my wife on fri --th & sat --th august. rooms were very spacious with their own kitchen area and seperate hallway which made the room bigger. there was plenty of wardrobe space with an iron and ironing board. an excellent added feature is the wine and ordovres that are served on week nights only also the free breakfast provides an excellent start to the day without having to fish around looking for somewhere to have breakfast. the one issue i had was that the monkey bar is under renovation and was not open and this was not advertised on their website. the location is excellent beside park ave. and about a -- min walk to times sq.',happy
id36574,' my husband and i went to the conrad hotel for our ten year anniversary. we were very impressed by the staff as well as the look of our room. the pillows were heavenly! i had never been to such a comfortable hotel! we had a great experience! the breakfast was yummy as well! we will be back for sure!',happy
id36575,' very convenient location. layout of hotel is a little awkward. rooms are on par with other mid-level hotels. staff is courteous but they are definitely thin at the front desk. i would recommend this hotel to anyone that wants to be in times square and not break the bank.',happy
id36576,' not luxurious but comfortable. i was there for - nights with husband - year old and extended family. i missed some practical features like larger bathroom with counter space and refrigerator. we were comfortable and staff responded to needs. we only dined at the restaurant once as it was pricey and limited menu but there are plenty of other dining options in the area.',not_happy
id36577,' while my wife and i were looking forward to celebrating our --th anniversary at the adolphus we were shocked the second night of our two night stay. the room assigned upon checkin was neat clean tastefully decorated spacious and comfortable. staff was welcoming and friendly. we had a wonderful first night. the second night however was completely different. when we returned to the hotel at -:-- pm after a day of shopping in dallas it appeared housekeeping had started to service our room but had left. the bed was completely stripped and apparently nothing had been done. i thought they just hadnt finished and it was still relatively early. we left to attend a baseball game without a concern given the attention we recieved earlier. returning from the game around --:-- pm we were shocked the room was as we found it earlier. bed was stripped linens and bedding wadded up on the sofa nothing else touched. not what i expected from a hotel of this caliber. i called the front desk and was told our only option was to move to another room. at midnight. the front desk manager said housekeeping was gone but she offered to move us to a suite which we agreed to. well the bed in the suite was also stripped and bare! we were then moved again to a room that was clearly intended for another couple. there were items commemorating a special occasion for this couple. i was told by the manager they were in another room. it seems to me based on the number of guests complaining at the time i was trying to get our issue resolved that somebody on the previous shift abandoned the night shift woefully undermanned. the desk supervisor the next morning assured me i would hear from the front office manager personally. that has yet to happen. the property is indeed lovely and a reminder of the glory days of vintage hotels however if management isnt aware of the service that is being provided on their property this hotel is days will be numbered.',not_happy
id36578,' this historic hotel is dirty. there was dust fur in the bathroom housekeeping was virtually non existent. dont waste your time staying there. there are many hotels on the riverwalk that are much nicer. service was terrible. in addition they charged $-- per day to park your car.',not_happy
id36579,' stayed here one night for business in september because the normal chicago hotel i use was booked. the location was convenient. the check in was fine although the staff wasnt as friendly or helpful as i was hoping. one thing i dont like about crowne plaza is in general is no water in the room and having to resort to the vending machines on the floor. for business travelers that is pretty annoying. i ordered room service and it was quite good and have no complaints there. the fitness center was small and multiple machines were broken but there was one working elliptical and one treadmill.',not_happy
id36580,' just came back from three nights at the hotel on rivington and i can say with complete confidence that their website doesnt exactly lie but it doesnt tell the whole story. as the new york times article on june -- mentioned the quality of the workmanship in the hotel is questionable and there is definite wear to just about everything. but by the same token this hotel is a great value. the rooms are incredibly comfortable and thoughtfully laid out the bathtub and shower are exceptional and the balcony turned out to be a nice asset for a late night cigar. there are service issues (not everyone gets the red carpet treatment from the doormen) but these are not insurmountable. housekeeping was exceptional and the turndown service -- with a lovely piece of fruit each night -- was a nice touch. perhaps the one thing in which rivington far exceeds expectations is in the quality of its free breakfast: fresh fruit and juice drinkable coffee granola and a variety of tasty baked goods that will keep you humming along all morning. stay here now while the place is still affordable: after the grand opening in september this may not be your best price for value choice.',happy
id36581,' my night in downtown phoenix started out with a rocky start as i got lost on the maze of freeways. but when i called the claredon i spoke to tonya on night shift and she helpfully guided me in. when i arrived she was so friendly i felt that i was right at home and breathed a sigh of relief. the rooms were spacious with a big comfy bed and bathrobe provided but my favorite extras were the aveda tolietries that are provided. the next morning i was to find there was no cost internet access in the lobby. my only complaint is that didnt know that there was free unlimited international calls from the room. i have done some traveling but have never come across this. next time i stay ill be bringing my phone book and settling down for some long talks across the time zones.',happy
id36582,' i was pleasantly pleased with this hotel centrally located easily access to shopping dining etc... pretty clean staff very helpful and friendly and the free breakfast certainly sealed the deal for me.',happy
id36583,' i stayed at the hotel americano for - nights and loved it! i would definitely stay there again. it is a very stylish & chic boutique hotel located next to art galleries bars restaurants & night clubs in chelsea. i loved the sleek minimalist interior. the rooms are impeccable if a little small. dont expect a whole lot of storage space particularly not in the bathroom! i liked the futon which i felt was very comfortable as well as the view from our room which was located on the -th floor. the room is bright and has a funky interior with cool artsy pieces of furniture. the best part of the hotel was definitely the rooftop la piscine with the pool where you can get cocktails at night and amazing views of the city. the pool itself is very small and not really meant for proper swimming but a nice luxury to have on a hot summer is day for a quick dip. most of the staff is very friendly professional and courteous (although there were one or two snooty ones). there is always good music playing usually bossa nova or some other lounge-music which suits the place perfectly. we also had brunch at the hotel on sunday when they had a flamenco - bossa nova band playing soothing music perfect to overcome a killer-hangover. the brunch was spectacular if a little on the pricey side. however i feel you cannot put a price-tag on comfort and this place really is worth every penny in my opinion. for me it was a very pleasurable experience and i would return in a heartbeat!',happy
id36584,' great place to stay in new york. stayed here about - times now. never had any complaints. staff are freindly and very helpful. rooms are excellent. a bit small. but you are in new york. all rooms are refurbished. so everythings new. nice comfy beds. brerakfast included. tea & coffee free all day in reception. fantastic location. --- yds from macys. times sqaure just around the corner. dont bother trying to find a better hotel on a budget. this is the place to stay...',happy
id36585,' the sheraton philadelphia downtown hotel is located in a fairly decent part of philly. this hotel offers access to the pennsylvania convention center drexel university college of medicine city center and the broadstreet line all within walking distance. the staff within the hotel reflect the general attitude of the city where interactions with them could be friendly or quite cold. as with most hotels in the city i would advise staying away from the food and beverage services inside the hotel as they are quite expensive. for example i believe a $-- omelette is a bit over priced. when checking into the room be sure to arrive a few hours after check-in time as the rooms are apparently never ready by -:--pm. i was lucky enough to have my room changed to a double from a king so that i could check in at -:-- otherwise i would have had to wait until about -:-- pm. as for the rooms they are not too bad. the beds are somewhat comfortable although their useful life has been realized a few years ago. the carpet within the room has apparently seen a lot of traffic and appears to be stained in the high traffic areas. the bathroom was clean and stocked with the standard mico soap shampoo and conditioner. my only major complaint is mostly that the single pane windows let in all the noise of the city all night long which is mostly sirens traffic noises and the car horns people around here love to blow. i should also state that these noises never stop did i mention the proximity to the hospital. if you are a light sleeper or looking for a hotel with good upkeep i would advise staying elsewhere.',not_happy
id36586,' stayed here for - nights due to business travel- this hotel directly connect to conference center- big plus. the hotel is older- there is some wear and tear in places but it is in a great location. next to reading terminal market- not just a farmer is market but have booths that sell cheese steak sandwiches ice cream great amish breakfast etc. the market does have free wifi as well. the italian place (mangione is- spelling?) behind the hotel on filbert street has great italian food. about - blocks walk to independence square and liberty bell. close to metro and train stations. only ate conference food so i do not know price-quality of food at hotel- went elsewhere to eat at night. does have a laundry room on -th floor but it was difficult to get quarters from the hotel for them. did not drive so could not say anything about parking or valet parking.',happy
id36587,' ive been staying at the westin phoenix downtown every week for the past two months and i love it. the rooms are new large and modern. the beds are very comfortable. im very particular about pillows and they provide a variety of pillows on the bed to choose from. the staff are friendly professional and caring. the hotel restaurant has excellent reasonably priced food. it is tough being out of town for work but this hotel makes may out-of-town trips about as good as they could be.',happy
id36588,' we recently stayed in this hotel for our first visit to chicago. it is located - --- blocks from lake michigan and also from the shopping area. it looks like a residential neighborhood but is convenient to everything: transportation sightseeing and great restaurants. the rates are reasonable and the staff is superb.',happy
id36589,' we had a reservation at the best western in old town but after visiting the san diego visitor center they suggested this ramada inn for less money. what a terrible mistake we made cancelling our reservation at the best western. after visiting old town we realized we made a big mistake. the best western would have been a better choice---better location by far and so much nicer. well worth the price we would have paid. the ramada inn was awful- so run down beds were so uncomfortable-very old mattresses springs popping out mattress had hills and valleys. the room was worth about $-- a night not the great price of $--. staff was nice but do yourself a big favor and stay somewhere else.',not_happy
id36590,' we stayed in this hotel november -- - --th. you cannot beat the location and the price for manhattan. i was traveling with my incredibly spry -- year old mother. when we checked in - the only room available was the handicapped accessable room - which is just fine with us - and especially in manhattan where this usually results in a larger room. (room #---). we checked in the and bathroom had flies. many flies. my mom felt certain these came up through the sewer drain in the unusual shower set up for a wheelchair. she was probably right. we reported this and asked for the room to be sprayed while we were out to dinner. still had flies. next day - reported the fly problem - received a lovely apology and breakfast coupons and a promise to spray - still had flies. next day - flies. reported again. checked out with flies. simple bleach in the drain would have cured the problem. i am a frequent marriott stay-er and reported this on the web site. no response. good thing i am a hardy girl from the midwest and not afraid of bugs.',not_happy
id36591,' the weather wrecked our shooting schedule so the channel -- productions found themselves overnighting in austin. our foul mood was lightened by the desk crew who seem to genuinely appreciate our business. one of the best desk staffs in recent memory. most of the guests were businessmen so it was a quiet crowd. parking was convenient. as usual the standard es breakfast was excellent. the only nits were: $-- for wi-fi is a rip-off and the air circulation seemed to draw in cigarette smoke from the outside.',happy
id36592,' we just returned home from three nights at the james; great service (all of the staff were great- the doormen the housekeeping and concierge services were terrific) from in room massage therapists and especially craig the driver. craig drove us to several dinners. lots of fun. we will return.',happy
id36593,' this hotel is great! super clean with a very friendly staff. the free breakfast is fantastic too. the hotel room is small but perfect for a ny getaway. i will be happier when they put the safes in the rooms - which was the only down side. the location is fantastic - right near macy is and the empire state building.',happy
id36594,' the only real reason we stayed here was it was properly positioned (columbus oh; breaking our trip up in half) right off the interstate and had a larger room than most hotels allow (- people). for the price of the room we could have done better i believe. it was an ok stay but *not* one that i would repeat again. the room was more cramped than i expected and not as clean as one could have hoped for. there was a plastic fork on the floor when we arrived and the carpet was definitely older and needed replacing. the heating units worked but were difficult to get the temperatures right long term. the breakfast was definitely of the run-of-the-mill ilk (waffles cold items along with something that was passed off as eggs and sausage---not edible by my standards which are pretty accomodating). i went for the cold cereal. on the positive side staff at the desk were very friendly and responsive to our request for additional towels. the beds also provided an excellent rest which is the main reason we were there anyways.',not_happy
id36595,' the property far exceeded my expectations. it was visually appealing clean and the breakfast was high quality with a decent variety. the staff was extremely friendly and accomodating. i had several packages being sent to the hotel which they received and stored on my behalf. they truly went out of their way to make me feel welcome and assist with my business needs. i would both stay there again and recommend to others.',happy
id36596,' we have stayed at the ramada travel lodge westin and the quality inn since we have been making the anual september pilgrimage to seattle. ramada was sorry travel lodge by the needle was so disgusting i was refunded $--. should have been more. then we found this place. yeah the elevators are slow (supposed to be upgraded now) and the carpets need replacing. yet other than thisfor the money and location it can not be beat. we even stayed down the road at the westin one year yeah swanky but no free parking it cost me a fortune as i have an overheight vehicle i had to valet the - days. we always come back here. walk to the needle and surrounding grounds top pot donuts dicks burgerswalking distance to downtown and pikes. also the heated pool which my - kids love and you can not beat the savings on a free breakfast for a family of -. i am making my reservation tonight for our return this september.',not_happy
id36597,' the rooms at the wyndham are decent sized and had very comfortable beds. room service was very prompt. the rooms were very clean.',happy
id36598,' i was there on their one year new anniversary just by chance - very nice modern decor with an environmental flair much like other silver clouds and even a bit like the grand hyatt here in seattle which is probably one of the nicest hotels in the city. this hotel adjacent to the stadiums is also walking distance to pioneer square which has wonderful fun shopping - incredible book stores wonderful toy store boutiques antiques art galleries and fun restaurants along with a park in the square that will remind you a bit of paris. back to the hotel: very nice staff and management very clean. it is not the most expensive so perhaps it cant afford to please me on every need - they had run out of shower caps but on the -rd day found one for me all the pillows are foam and too much pillow for me (no down alternatives or even any alternatives - all pillows are the same.) there isnt a breakfast included rate like at the broadway silver cloud but jimmy is on -st is a good restaurant that did pretty well for us- nothing exceptional though just convenient and hotel food prices (not a place where locals would eat breakfast - too high). the hotel lobby is nice: fireplace bright windows and furnishings flat screen for viewing while waiting for someone... the standard rooms were very nice and great value when ordered from expedia or hotwire. if you want a little more i recommend the suites over the jacuzzi rooms - the jacuzzi just seemed out of place - planted in a standard room next to the window as far away from the bathroom as you can get. you really have to step up and over and then get in - all a bit awkward. they do provide you with bath salts and a loofa and bath robes. the suite has the robes too and the corner suites have so much light and plenty of space for a small gathering. we even served soup and salad brought in from a gourmet store - heated up the soup in the microwave- and our family of - adults and one infant were all comfortable in the living room - fyi only one of us stayed in the room - the others lived locally or had their own room. wonderful hdtvs flat screen captivated the men - and had lots of cable sports channels. my brother and his family live in west seattle - this is the closest nice place to stay when visiting family in west seattle - no traffic to get on the bridge - i was at his place in ----- minutes max. no great views - unless you mean looking through to part of the baseball field - interesting but nothing to write home about...the water view is all about sea transport containers and cranes...and yes beware of the train sounds. they can be frequent and at all hours - annoying. there are some rooms quieter than others and this can make a big difference. the train sounds were not as annoying as the road sounds from motorcyclists revving and whipping down the surrounding empty streets late at night - i suspect this is common on friday nights as it wasnt a problem every night. so with ear plugs and your own travel pillow and shower cap you will be able to have a perfect stay. again the staff are wonderful and so i wouldnt be surprised if and when they read this they do everything they can to amend the shortcomings...sans the local sound effects - it is really outrageous that the builder did not put top grade sound proof windows in. silver cloud inns are really nice - great group so i feel it is unfortunate that the builder here did not do the right thing - also the jacuzzi room i checked out not only had noise from -st street but also the cold air was seeping through the window frame as well. some -th floor jacuzzi rooms are below the -th floor party room - noisy - avoid at all costs or confirm no party is planned for the ceiling in your -th floor room. i loved my suites on the -th and -th floors - very quiet except for the trains. some suites have separate shower and bath. my -- year old grandmother who needed a handicap room also enjoyed her stay. she said she enjoyed the trains - they didnt bother me they remind you that you are still alive . also some of her costume jewelry couldnt be located and the staff were so nice searched the removed linens and the room meticulously and found them for us. housekeeping was great- very clean and the beds and sheets are wonderful!',happy
id36599,' i just needed to stay in la one night and didnt want to fork out a lot of money. i came across dunes inn and thought id give it a shot. there is nothing fancy about the hotel but the rooms were clean the bathrooms are recently remodeled and it is located in a very nice area so i felt comfortable walking around in the evening. id stay here again.',happy
id36600,' ive stayed at many w hotels around the world and w hotel city center is indeed one of my favorite w hotels. the hotel is situated at a very convenient location in the center of chicago. my stay is just simple perfect. the room is very spacious clean and quiet. i am extremely impressed with the attention to detail the hotel had put with everything. from the good morning and good evening elevator carpet to the cupcakes warm chocolate cookies and hot cocoa served at the lobby. the service is way beyond my expectations!! eden at the concierge was extremely friendly and helpful in providing us directions to our destinations and gave us many helpful restaurant recommendations and travel tips. the acura experience was just simply comfortable and neat! the chauffeur was very professional and allowed us to experience the vehicle fully. the lobby is clean and well-decorated. we also ordered room service and had a drink at the lobby bar. overall the amazing staff and excellent service at the hotel made my first trip to chicago memorable and i will definitely go back and stay there again. :d',happy
id36601,' this is my -th time at the sf. second time here when they have the nike women marathon. the hotel was a zoo most weekend. the team in training people stayed there. who can blame them because of the superb location. there were tons of them everywhere you go. it is a huge event. the staff did an amazing job holding everything together. when i came in an older bellman helped open the door for me. everyone was so courteous and i am floored by how they can be with tons of people wanting their service all the times! they do it with smiles on their face! wow. yvonne at the spg desk is a wonderful. with the crowd they had she made sure she followed up with my billing issues. i will be back next year if i get picked again!',happy
id36602,' was here last year same time to watch the phillies and sightsee. you can take the subway from the airport right to the hotel for - bucks. good deal. takes about -- minutes. hotel is in a great location. it is steps to reading market chinatown and a short and pleasant walk to penn is landing rittenhouse square independence hall etc. rooms are nice and clean like garden inns tend to be. free internet in the business centre on the main floor. restaurant-bar on the --th floor is decent and has great city views. the pool and gym are well maintained and updated. free cookies in the afternoon in the lobby and i helped myself to -. there is a -- hour store called wawa across the street and some shady characters hanging around but nobody bugs you. it is a big city and you run into this type of thing in every major city. ill stay when i return to philly next year. p.s. great city',happy
id36603,' after staying at the sheraton gateway lax i was looking for a hotel property in the lax area but with a little less of the airport noise and a little more updated. the rennaissance was just that. the room was great the customer service at the front desk and at the hotel restaurant was exceptional and the food was good too. my only issue was that i couldnt get hot water out of my shower. maybe my room was too far away - it was at the end of the hall - or maybe they took dateline is advice and turned down the overall temp - but either way it was a little chilly. other than that i will be back here again.',happy
id36604,' i just returned from nyc stayed at waldorf for - nights. checked in is at -pm room not ready until -:-- this seemed to be a problem for many. however the lobby is beautiful and comfortable couched with great people watching. room is small clean beds comfortable. staff very friendly if you are friendly to them otherwise they appear stuffy. bar very expensive - glass house wine $-- ouch. once you are there you can upgrade to astoria level for $-- a nightthis would have been great since i had - teenaers includes breakfast snacks soda is they didnt mention this at check in i read it in the room too late. eat at oxnard cafe(deli) --nd and lexington. great pizza for $-.-- a slice. breakfast sandwich $-.--. bellman suggested it. i would stay again if under $--- a night.',happy
id36605,' my boyfriend and i stayed at the park central hotel in june for - week. i was really scared of what to expect after reading all the terrible reviews....we had no complaints at all....it was in the best location possible...this was a scenic walking trip for us and we could get everywhere no problem...our rooms were spacious cleaned everyday beds were comfortable. it wasnt the plaza or the ritz but for the price we paid thru expedia it was a great deal. lobby was nice - we did not eat in the restaurant in the hotel...there are so many other great reasonable places to try in ny....close to central park times square...check out the double decker bus tours - they were awesome and you really get to see the city this way....if people want luxury stay at the mandarin - this is not a luxury hotel....it is an older hotel clean comfortable - had a view of the david letterman show sign and the colour purple sign....eat at maison just down the street - nice french patio bar - great food - we had our coffee there in the morning and had lunch and dinner there....dont listen to the complaints - i have stayed in the best and the worst and i would go back again only i like trying other places.....ask for a room on the higher floors...enjoy your stay at park central and dont listen to the measley complaints -these people shoulld stay at home or get out and enjoy ny...good plasma tv is - not too many channels but hey im here to enjoy the big apple not watch tv - i can do that at home!',not_happy
id36606,' it was like a step back in time staying at the horton grand i really imagined i was in a wild west saloon! the rooms were gorgeous tastefully done in the victorian era with all the comforts of modern day. ours had a lovely balcony to overlook the city. also a cosy gas fireplace. the staff were welcoming and friendly and the price very affordable. it was handy for the waterfront and the historic gaslamp district we would definately stay again.',happy
id36607,' we stayed while my wife was seeing doctors at johns hopkins. the hotel location and service were all excellent. while it wasnt within walking distance of the hospital we had no trouble accessing our car from valet parking. it was a very short walk to the inner harbor attractions. the room was great and well worth what we paid. the furnishings were elegant enough that my wife made some interior decorating notes. as with many klimpton properties this is a very nice rehab of an historic building in this case the former b&o railroad headquarters. the staircase between the first floor and the mezzanine lobby is impressive (though the stairs were a bit long to climb -- take the elevator). at the top of the stairs a welcoming hour was a nice touch. what puts a topper on the story is -- as usual -- a mishap on my part. i left behind my ipad charger plugged into the wall. when contacted the hotel manager went out of his way to retrieve this little overpriced item and ship it to me. thanks joe!',happy
id36608,' this was our fifth (or sixth?) stay at the giraffe our favorite nyc hotel. not a single thing to complain about. hard to believe this is nyc. very friendly and helpful staff from the doorman to the front desk to the breakfast bar. even the lowest price standard queen is a lovely room which is what we book. this time we were upgraded to a suite (without asking) and it was superb elegant roomyand bright. if there are better boutique hotels in ny at this price id be surprised.',happy
id36609,' the room size was standard for hampton but huge for nyc standards. breakfast was totally worth it. hot every morning very attentive kitchen crew dining area could have been larger to accommodate all of the guests gathering in the area. plenty of breakfast options for vegetarians and omnivores alike. as always ask about using a debit card for incidentals. i have stayed at hotels that say they charge nothing to card prior to incurring fees for incidentals and other hotels that charge only $- and others that charge a bunch. this hotel attempted to charge $-- per day for incidentals (plus a --% gratuity) for our stay and the only possible incidentals were laundry service and long distance phone calls. also this was never mentioned to us. firstly i dont understand the need for long distance phone service in a hotel in the era of cell phones! and secondly $---day for laundry? we stayed for a week do people actually have hotels do their laundry during only a week long stay? this seemed ridiculous to us. however we did mention our complaint to management and the money was refunded to our card promptly without much issue at all. also housekeeping did not seem eager to replace our toilet paper or give us extra rolls not sure the reason for the stinginess there but on the morning we actually ran out we made a point of putting the empty rolls and roll holders on the toilet lid and when we returned to our room later that day they were refilled but we still were not given any extras. this all despite the fact that they were very eager to throw out our hand soap after only two washings and they gave us two brand new soaps afterwards. housekeeping also replaced our towels daily despite the fact that we had them hanging on the back of the door and on the towel rack instead of left on the floor: which was clearly stated in the hotel book as the place to leave them for replacing. for a hotel that claims to be environmentally concerned their actions speak otherwise when they replace towels and soap w-o being asked to. overall the pros way outweigh the cons so i would totally stay here again and recommend them to friends. also free wifi was awesome!',happy
id36610,' nice little hotel in a central location albeit just off the highway. hotel staff are very helpful and friendly. there is also a business center with free printing. there is a nice movie collection if you want to stay in for the night or have kids. breakfast is great - lots of choice and constantly monitored-replenished by the staff. we had to leave really early when we checked out and the staff made sure to open the dining room for us to have a quick bite. on the other hand our room was in the older building and farther from the main building so wifi didnt work. if you go try to get a room in the main building - apparently it is newly renovated. towels were thin and rough and we went to the front desk for an extra towel each day which got annoying. however we still recommend old town inn - it is a great place for the price!!',happy
id36611,' in the heart of times square one will find a sterile hotel with the worst (flourescent) lighting of any guest room ive seen. at least four different kinds of bulbs and fixtures-which produce the worst imaginable kind of light in your room. i really got depressed staying there. avoid the business center at all costs. they will charge you for breathing. great service at front desk. nice maids as well. good location.',not_happy
id36612,' when i arrived my room was not ready. i went to have lunch and overheard the gm and other people talking about the guests. next time dont do it in the restaurant! when i got in my room the mattress was so saggy it was like being in my grandmother is house. i called down and they offered to send me a board. i insisted they bring up a new mattress. they did and it was much better. i did not get an upgrade. i guess i should be blessed that i was given a room. i am platinum with marriott and do spend --- + nights a year in hotels and do know mr. marriott. when i went into the concierge lounge i overheard a platinum for life customer complaining he was not able to get in the night before and had a reservation. this goes into the what were you thinking folder. they do have the concierge lounge with sodas wine snacks the works. the attendant was on the phone each time i was there. i did eat twice in the restaurant and it was fairly good. i used the conference rooms and it was acceptable (a few glitches). i did have to call to get a robe no slippers and no receipts for items in the gift shop? omg. they need to work on things!~',not_happy
id36613,' the hotel is situated right in the middle of all the action in the city centre. the hotel is not the modern uptodate type but it has character and is homely. it is clean and comfortable and is the sort of place that grows on you the longer you are there. the staff were very friendly and we would go back there again. city tour transport is just two minutes away in the square. the world famous sears restaurant is next dooor for great food. if you like shopping macy is is on the square with the cheesecake factory restaurant on the roof. the main cable car line runs outside the hotel which will take you to fishermans wharf on the other side of town.',happy
id36614,' fab hotel in the heart of times square. the views of the square from the rooms are amazing (as long as you dont suffer from vertigo!). bliss products in the bathroom & really comfortable beds.',happy
id36615,' this hotel was very nice. it was convenient to the riverwalk and the alamo. the room was huge and very clean and decorated in restful colors. the whole staff was friendly and helpful. earplugs were provided for the trains but we werent bothered at all.',happy
id36616,' we stayed - nights at the rooselvelt during the new year is eve period. i expected a bit better after the lobby pictures i saw on the web. nice lobby and bar. professional and helpfull staff. excellent location too. however the rooms were not in very good condition. the bed was comfy but the furniture (desk chair) were really old and in poor condition. bathroom was ok but the ceiling was starting to peel. also a very noisy heater-air conditioning. not very impressed of the elevators and carpet on the floors too. overall the entrance and lobby make you think this is a good hotel but the rooms much below our expectations. i found it too expensive for what it offers but i guess you pay for the location and not for the comfort.',not_happy
id36617,' you dont even have to walk outside to get into the grand central terminal from the grand hyatt. that may not matter much in july but you certainly appreciate it in january! this hyatt is close to just about everything in manhattan and whatever isnt close enough is just a stop or two away via the subways. if you plan to do a lot of sightseeing in and around manhattan this hotel is a great choice. the rooms are slightly larger than average size for manhattan but theyre still pretty small. rooms are well appointed with flat screen televisions and a sitting area in most rooms. beds are comfortable and inviting. the fitness center is small considering the size of the hotel but ive stayed here on more than one occasion and rarely have to wait for a machine. the regency floor for hyatt regulars is just a bit nicer than the rest and the lounge breakfast and snacks are available with a -- hour conceirge. i find it to be worth the extra few bucks to stay on this floor but the extra does vary with the occupancy of the hotel. all in all this isnt a swanky boutique hotel but my stays are consistently enjoyable and pleasant.',happy
id36618,' stayed here with my daughter while she was prepping for a course at bu. the room was expensive $----night. after our long drive and questioning that we had a good room at check in we arrived in ---- the top floor only to look out directly into their residences next door. absolutely no view of the beautiful city of boston. tired and disappointed we didnt feel like making the call to see if this was the best they had to offer. since it was only -:-- and the parking lot was empty i seriously doubt it was. our internet was intermittent and booted us off for know apparent reason many times. frustrating for my daughter; she lost her work several times. we spent hours with engineering and directly with the provider but it never got fixed. we were overcharged and mislead on our included breakfast. warning do not sway from the american breakfast or you will be charged for your juice and coffee concierge was cold and crabby. we felt like we were really putting her out when we asked for advise and a map. the are many great hotels in this area including the westin lenox and fairmont and all rooms look as though they have views. we travel a lot for both business and pleasure and get quite annoyed when the expected value is not met. we will be traveling here a lot in the future while our daughter is in university and we will try another hotel next time. i also wish i had booked directly through tripadvisor. i find that you always get a better room-upgrade that way.',not_happy
id36619,' stayed at this hotel more than a few times. check in: friendly fast and very customer service oriented. van and airport shuttle is reliable and runs consistently. rooms: as with all sheratons the beds are great. nice fresh sheets plenty of pillows. bathrooms are clean new (although some rooms are newer than others) and plenty of amenities plush towels. restaurant: breakfast lunch and dinner have always been great. varied menu nice buffets. gym and pool: probably the highlight of the stay. a roof top pool is opened in the summer and over looks the city. off season its kept clean and warm. the gym is more than sufficient with every type of equipment and seems well maintained. the hotel is busy so the noise level is probably higher than most smaller properties. however there is a “quiet floor” which is a nice feature. the location is ideal. many stores and amazing mall is just a short convenient shuttle ride away. the front desk will provide any and all transportation needed.',happy
id36620,' stayed there last night interesting hotel. i dont think it is a -star hotel as priceline says it is ... but what ever. hotel is a bit old. furniture in room is new- trendy stuff that is beat. bed was fair. room was clean. hotel has a nice small lobby. front desk staff was fine. the lobby greeter was very nice. overall good hotel.',happy
id36621,' hotel is in great location and staff at reception very nice and helpful! enjoyed our stay and would highly recommend the hotel to anyone wanting to be close to many attractions such as fishermans wharf cable carts views of alcatraz and much more! the main shopping strip (market street) easy to access by catching tram-bus ---- mins.',happy
id36622,' we stayed for - nights here and i found it to be nice and more or less clean (our wc didnt flush correctly) . staff is ok and breakfast was rather poor. the area is definitely not the best but you can walk down to union square in about -- minutes (i wouldnt recommend walking at night unless youre a big group) . overall it was ok specially for the price (--$-night on priceline) but i wouldnt stay again nor recommend this hotel. at checkout be sure to receive you account we where charged ---$ for two - minute phone calls pretty outrageous if you ask me dont attend express checkout if you use the phone check your bill or you will not be able to complaint later.',not_happy
id36623,' we checked into this hotel at the beginning of aug working on a project. this hotel is exceptionally nice clean and the staff here is on top of everything.....nothing out of place everything clean and in working order. we travel --- of the year and in and out of hotels and i can say this is the best hotel we have stayed in. the hot breakfast is great housekeeping is very good if we forget something or run out you can go to the front desk and they will provide razors shaving cream extra coffee plates and utinsels directions and every night they have fresh baked cookies that is a nice touch. the management staff is very involved with their employees and the guests and willing to assist in anyway they can. cracker barrel is right across the street and the hotel is close to many other restaurants and stores. quiet neighborhood. stay here! rich',happy
id36624,' we decided to stay at valencia on our wedding night and were very disappointed. it is a beautiful hotel and a fun place to dress up and go out for drinks. however like previous posters wrote you can hear everything and even my husband who is not a light sleeper awoke from the bar and street noises and people talking in the halls after a fun night out. also the lighting is a bit dim (all recessed lights) but it is not the biggest deal in the world especially if it is a sunny day outside. if youre a heavy sleeper then this is the place for you. if not then take this into consideration. on a positive note it is within a nice walking distance to every where youll want to go on the riverwalk. the riverwalk is under some construction nearby but it is not a big deal and doesnt get in the way of the walk over. if we had to do it all over again id stay at the watermark or mansion del rio nearby.',not_happy
id36625,' i stayed for - nights and oh my goodness i thought i was in a terrible dream ! the elevator was broken and when i asked how long i was told by the staff for a couple months the vent in the bathroom was falling out the ceiling the only sconce in the room was falling off the wall the television did not work...when i walked downstairs and informed the front desk i was offered another room on the fifth floor ( remember the elevator is broken ) the drapes were very dusty no dirty the carpet was visibly filthy i dared not leave my suitcase open and on the floor for fear something may crawl in the closet was unusable the ironing board was filthy ( at least the iron worked ) seems like all the air conditioning was in the lobby the room was very stuffy with no thermostat the desk needed to be cleaned i wouldnt think about partaking in their continental breakfast as i may come down with something...and i could go on. this was a true dump. we were astonished that they are allowed to keep their doors open. it is my mission to find some way to have the authorities whip them in to shape or shut this roach nest down. i am not very picky but i felt the need to write about this messy place. a hotel with five floors and no elevator ??????? cmon now !',not_happy
id36626,' i have stayed at a variety of hotels from the more expensive to the very cheap. from this i can easily say the westin bonaventure is a terrible hotel. most of my bad experience was due to terrible customer service and cleanliness. my questions were completely ignored by the staff and i was never told how much i was paying in the end after they were randomly throwing in charges without reason. the valet staff had my boyfriend retrieve his own car going - levels down. once down there he saw that the keys of all the cars on the lower levels were just thrown on the hoods. anyone could walk down there and steal a car. the room is floor was stained and the sheets didnt look clean. we tried to get someone up there to clean it but no one showed up. the room was tiny and i mean tiny. there were four of us in the room and we could barely move once you throw luggage into the mix. we would have taken a lost on the money and stayed elsewhere but because it was the fourth of july weekend we could not find another hotel. you can tell that the westin puts all of its effort into it is lobby which is pretty but i wasnt staying in the lobby. they should put more effort into the rooms. i have stayed at a motel - in the arizona desert for $-- a night. the room was bigger the staff was nicer and it was far more clean. if you will be staying in downtown la choose another hotel. i stayed at the wilshire grand the last time i was in la and they were much more friendly.',not_happy
id36627,' first off the location of the marriott marquis is second to none provided you are looking for a busy hectic times square location. the hotel is centrally located and within walking distance to rockefeller plaza (an easy --- mile walk) and the tip of central park west (a more strenuous -.- mile walk). the hotel is very close to all broadway shows (we saw phantom). the majestic was approximately - blocks from the hotel. the hotel had a couple of restaraunts but we did not choose to eat at either. there are numerous dining options in the ts area including your standard chain restaraunts that are good for travelers with children. we particularly liked john is pizza no slices. the hotel does have two starbucks (-th and -st floors) which had a pretty decent selection of items for a quick breakfast. the cost of wifi internet service was ridiculous at best. service was first rate check in was very quick and the maid staff did a very good job daily. if you choose not to walk or take the subway system there are numerous cabs available at any time of the day. amenities included an adequate gym facility but no pool. the room was very nice and updated and the beds were very comfortable. we paid for the times square view window and we had an excellent view of the tkts area of times square. the room did not come equipped with a refrigerator and i do not know whether they were available for an extra charge. as one would expect with a manhattan hotel the marriott marquis is not cheap however it offers very good value when compared to the other options in ts such as the doubletree. overall our experience with the marriott marquis was spectacular and we will definitely return again.',happy
id36628,' there are half the number of parking spaces than there are units. street parking in the area is almost impossible.',not_happy
id36629,' we stayed in july during the hottest week on record for our daughter is wedding reception. the room was clean neat and icy cold--such a relief after hours in the sun. the staff delivered the gift bags the newlyweds had provided for their guests. that was much appreciated. they accommodated every need efficiently and effectively. the room was small but the bed was extremely comfortable and the bathroom was spacious. the location was perfect--close to the subway and a little park with the shake shack. we received a good rate for the wedding block of rooms and the staff extended that rate for those of us who needed it. i would recommend this hotel.',happy
id36630,' like : everything! it was my friend and i is first visit to dc we were welcomed by friendly employees who helped us with all of our questions! we were able to purchase trolly tickets right from the gift shop! -.- blocks away from union station. take a right out of hotel and it right around the block! comfy beds roomy rooms! excellent room service large bathroom modern look amazing lobby!! dislikes : none! i cant even think of one complain to give!!',happy
id36631,' in a city with otherwise mediocre hotel offerings the ritz carlton charlotte is in a league of their own. the rooms are well-appointed and the staff is well-trained. if business ever takes me to charlotte this is clearly my top pick. the hotel does have its share of challenges the front desk seemed often understaffed the lobby bar has a limited menu and equally limited hours. the public space though beautiful can sometimes feel cramped. i had several issues during my stay related to the thermostat and the internet. the good news is that they were quickly and efficiently resolved within minutes the bad news is that they happened. but things do happen and i appreciated the attentive service. it is great that the ritz carlton has spent time in recent years refreshing their image. but some old ritz habits die hard. there is a policy that the tvs in the bar dont have the volume on. while i generally support the policy the fact that the staff isnt positioned to use their own judgement makes me laugh. that said it is a terrific property and i will definitely return.',happy
id36632,' i had never stayed at a red roof inn before and really didn’t know what to expect. all i knew was that it was a value chain. i have to say i got much more than just an affordable fee—this hotel was great! the staff was very helpful with directions (my gps got me lost on the other side of downtown) and was incredibly courteous. i stayed in a superior king room and it was great! the whole building is clean and well-decorated. there is room service (which i didn’t use) and a basic continental breakfast. best of all: there’s free wi-fi; i just don’t get hotels that charge for it. the staff also really seemed to care about the customers. the race for the cure was happening that weekend and the staff made sure that everyone knew this could affect travel plans due to temporary road closings. this was key because the night after staying here i stayed at the hyatt on capitol square a hotel that was also affected by the race yet the hotel made no preparations for it (i’ll save that story for another review!). this trip was mainly to hang out on the short north which is a ---- minute walk away (take yourself out to lunch at knead urban diner—you’ll be glad that you did!). there is one caveat with staying in the red roof inn: parking is across the street which is fine with me but i could see it being a problem in the winter. the upside is that it’s only $-- (a steal compared to some other area hotels) and the lot is monitored. i plan on another “buddies weekend” in columbus this summer and will be booking my stay at the red roof inn!',happy
id36633,' just had a long weekend in new yorkwe stayed in the wellington on -th ave.it was clean the staff were friendly and very helpful and the location was fantastic- min walk to central park one way and - min walk to times square the other way.we went in dec to celebrate my birthday and it was awesome!!',happy
id36634,' a group of ladies were staying at the resort for a bachelorette party. we were not loud obnoxious party girls but we did want to have a good time and enjoy ourselves. the resort was able to accommodate our request for an early check-in so that we could play at the water park only to find out it closed at -pm. we ordered food and drinks at the pool bar. the bartender was helpful and courteous - the ‘server’ of our food not so much. he walked up to our table didn’t say a word or smile and put the tray of food down and walked away. we left the water park and headed to the ‘adult only’ pool. well it wasn’t an ‘adult only’ pool! there was signage of it being adult only yet families with children were allowed to use the pool as long as the children were not screaming or splashing. what’s the purpose of an adult only pool when there were other family pools? we proceeded to indulge in adult beverages at the adult only pool only to have them taste as though there was no alcohol in them. we called the restaurant back and they assured us there was alcohol in the drinks and that next time we should order doubles. we thought it would be fun to play at the water park only to be disappointed by the hours and service we received. we have stayed at other resorts here in the valley and received more bang for our buck. it’s too bad this is a nice hotel but we won’t be coming back.',not_happy
id36635,' we stayed at hotel solamar with our two young children and my mother-in-law for a three-night san diego visit. overall we were very pleased with our stay. the hotel is clean and well-appointed. although i was initially a bit skeptical about its location upon pulling up to the hotel (it faces a not-so-attractive parking lot) i quickly changed my mind. it is a short walk to all major attractions in the gaslamp quarter... something that comes in very handy when youre pulling along two small kids. our room wasnt ready until well past check-in time which was initially annoying. luckily my mother-in-law is room was ready to go so we had somewhere to relax while we waited. we stayed in a king suite that faced petco stadium and my mother-in-law stayed in a king room facing the pool. the king suite was phenomenal for a family - there were large flat screens and dvd players in both the bedroom and in the adjoining room where the kids stayed. although our suite was very quiet my mother-in-law commented that her room was noisy at night. although there was a wedding at the hotel that night the noise issue seems to arise fairly frequently based on past tripadvisor reviews. if we return i will be sure to request a room on the quiet side of the hotel to avoid the noise issue. the pool area was well-appointed and had a hip twenty-something vibe. fortunately for my pool-loving kids they always felt welcome and there were often other kids swimming along with them in the pool. it was a great place to relax at the end of a busy day. we also loved the free wine reception each evening - a great feature. the biggest standout out about this hotel was the employees - they were phenomenal. the front desk was always there to help and they were great at giving us tips for family-friendly restaurants in the area (definitely try the broken yolk cafe a block away for breakfast - but get there early on the weekend if you want to avoid a wait). the valet guys were particularly exceptional - incredibly friendly and helpful. one day my four year-old daughter was skipping up the front walkway back into the hotel. one of the valets saw her came out from behind the desk and skipped with her to the front door to open it for her - it made her (and my) day. great guys. i wouldnt hesitate to return to hotel solamar or to recommend it here. we had a great stay.',happy
id36636,' we stayed the weekend to celebrate my husband is birthday. we arrived at -pm and they did not have our room ready. we were told we could go relax at the pool but were did not have a room card to access the pool area. we had to ask the snack bar attendant to open the gate to the pool for us. the hotel is older and has dark colors is in decent condition but could definitely use an update. it is not as fancy as you think a resort-spa would be. the pool area is nice and on a hill with a nice view and we enjoyed the swim up bar and upbeat music being played. the hotel should consider seperating the pools into adults only where the bar is and the childrens on the other side as many of the adults were drinking and getting affectionate with their spouses-partners. the room was comfortable but the decor was not anything special. the carpet was very dark and dirty. we had a king size bed with a private balcony overlooking the lake. across the lake on saturday night was a bar with a very bad and very loud live band and the sound carried over lake which was not very relaxing at all! the bed was comfy however i would not recommend staying on the -nd floor. it was very noisy as eveyone passes through to get to the pool and hot tub area including loud children running etc. the walls of the room are very thin and we could hear everything our loud neighbors were saying! we thoroughly enjoyed josey is restaurant! we had a lovely view of the lake and pool during dinner and the food was super fresh unique and delicious!',not_happy
id36637,' the leland is not for family travelers business or those who are the faint of heart. i suspect this hotel was a gem at one time. however it hasnt been redecorated since fdr was president. several of the above reviews talk about the obvious pitfalls of the leland. however all is not lost if your a rock n roller! the city club located inside the hotel rocks -- great goth club. parking is easy access right next to the hotel. the leland has a great location with the old state theater conamerica park and the mgm casino a stones throw away. yes their are shaddy people hanging inside and out of this hotel. sadly that is detroit . if you can deal with these pitfalls the place is cheap and well located. i thought the counter help was very friendly.',not_happy
id36638,' i stayed at the silver cloud hotel on broadway in late ----. i found the hotel to be nice clean and perfectly comfortable for a visit to seattle. the rooms each had a microwave and refrigerator in a small kitchenette and a flat screen television with lots of public access shopping and research channels but no premium (hbo showtime etc.) channels. the rooms were very quiet and soundproof - no street or between room noises but i did find the heater to be distracting. i thought the bed was very comfy and the linens were high quality and new. the room included a buffet breakfast in the on-site cayenne restaurant where you could make your own waffles with plenty of cereal coffee juice yogurt etc. or if you preferred you could go right next store to the ihop. there was also a qfc (grocery store) just down the street . the hotel wasnt located downtown but there is a shuttle that goes to - or - downtown locations so you dont have to drive or take a taxi. there is street and underground parking for those driving. i flew into sea and took the new sound link streetcar and then simply got on the hotel shuttle downtown for a total cost of only $-.--. the hotel is located on broadway and madison in the very safe first hill section of seattle which contains a lot of unique shops restaurants and seattle university. the hotel also had a pool and hot tube that i personally didnt use a free (no quarters required) washer and dryer on each floor and - internet-enabled pc is in the lobby to check emails. i enjoyed my stay at the silver cloud hotel. the front desk staff was very informative professional and friendly the rooms were quiet and modern the area around the hotel had plenty to do and see day or night and i enjoyed breakfast. i would return and have recommend this hotel to others.',happy
id36639,' pros: -i booked the room for - nights two months before my vacation and payed a discount rate of $--- a night. -pool and fitness center was beautiful -will accommodate late check in and checkouts free of charge -concierge made restaurant recommendations allowed us to review menus printed addresses and made reservations free of charge. -upon checkout a computer is available to print out airline boarding passes -hotel room has a very nice design and perfect size for a couple -bath tub looked like a mini garden tub and could easily fit two people cons: -charged a $- a minute for any local phone calls made on the hotel land line -charged $-- a day for internet access -charged $-- a day for parking -charged $- for any consumed water bottles in the room -our rooms had an adjacent guest door which was paper thin and we could hear conversations and even our neighbors alarm going off at -:-- am. the next day we were later moved to a room with no attached door and away from the elevator and experienced no further noise problems. -rojo bar was expensive and felt more like a lobby lounge -room service prices was outrageous',not_happy
id36640,' my friends and i rented two rooms for four nights on a guys weekend. we had a very positive experience. the location is very good. while not walkable to pike market it is walkable to all that seattle center has to offer and a variety of good restaurants. a cab ride to the market will run $- or $- so you still come out ahead compared to what you could spend for a room elsewhere. we thought the rates were reasonable. the rooms seemed very clean. the rooms have microwaves and refrigerators. however many rooms in the building dont have a-c (just the top two floors i believe) but the nights dipped into the -- is so we opened our windows. (you might then contend with some street noise though.) one neat thing is that the hotel has a rooftop deck with great views of the seattle skyline and the space needle. very cool. the staff at the front desk were very friendly and helpful. the business center is free and convenient. (i believe you have to pay $- for wifi though). there is a starbucks attached and a burger place next door (for midnight munchies). no swimming pool no free breakfast. i recommend this hotel. it is clean it is newer (- years old) it is convenient and it is affordable.',happy
id36641,' extremly good vbalue for money...good breakfast and very courteous staff',happy
id36642,' whils visiting san fran for the second time my partner and i used the del sol for the second time.it really is a great place to stay.as other posts have said its in a safe area with plenty of resaurants within a short walking distance.the parking is free a big plus in sf the breakfast is nothing to write home about but as i have pointed out a short walk puts pay to that. as some posts have also said that it is just a motor lodge and yes it is but it has a charm of its own and being a old fifties style motor court only adds to that. we used the hotels recommendation of eating at the brazen head. strange name... but great food!!.we intend to go back in -- and will be staying here again.',happy
id36643,' i stay here one night had a flight at -:--pm . i was able to a lot iin - hours. hotel was great.',happy
id36644,' great location; helpful and knowledgeable staff; fast elevators; quiet room with comfortable beds. immaculate well-appointed room. good breakfast sunday morning at library bistro restaurant but could not get waited on and had to leave sat.morning. great breakfast across the street at boca too. cozy and handy bar for nightcap. we would choose the alexis again; it is so seattle.',happy
id36645,' i booked this hotel directly with hilton hotels. it is - blocks away from the white house quite a number of restaurants nearby - for great sandwiches at about usd-.-- (not including tax) visit potbelly deli and for a more semi-formal dining visit mccormicks and schmicks (sort of like fridays but it is fine dining and they serve steaks and seafood - around usd -- - -- per person). aside from being - blocks away from the white house it is also walking distance from the washington monument department of treasury and st. john is protestant church where president bush goes or has gone to church on occasion. rooms are spacious and well supplied with coffee tea toilet and tissue paper shampoo conditioner mouthwash and lotion. they dont have slippers though. temperature in the room is set at a very comfortable level and control for the aircon is digital. pillows are soft (possibly goose down feathers) with minor sinking - they give - pillows to a room with a king-sized bed. bed itself is comfortable and linen is of high quality. bell captains concierge and front desk personnel are very helpful. if you plan to take a city tour take the hop on hop off tour of old town trolley tours and not grayline is washington dc trolley tours - they were always late. old town trolley tours drops off at more stops and is more popular in dc. by the way the hotel is elevators look well matintained but a little out-dated (like it is been around since the --s or --s) but i guess that is part of the charm of this wonderfully located hotel. washington dc is a historic place and i suppose it is part of preserving the history of this great nation.',happy
id36646,' the hgi is located in the inner harbor so within walking distance (- to -- minutes) to a multitude of restaurants and sights. the front desk goes out of their way to take care of your needs and the rooms are very comfortable and accomodating. hgi shares the lobby with homewood suites so you have two hilton options to choose from. i will definitely stay here again -- the location hospitality and gym are worth it. the hotel has the mac fitness center (full service & very nice gym to include a large lap pool) on the second floor and you have access with your room key. this is by far the best hotel-gym accomodations i have had access to in all my travels....well worth staying here if you are a gym rat like me. the breakfast buffet is your standard hgi fare so nothing spectacular here. in fact one day there was very limited fruit available and the next day there was much more to choose from. if tbreakfast is included in your room id eat there. if not ($--.-- for buffet) consider going out for breakfast. there is a whole foods market and cvs right around the corner and a --- minute walk -- so a great place to pick up snacks for the room (there is a small frig). the only downside (if you drive) is the cost of parking -- i paid $---night for valet and it seems to be the going rate in the city. so be ready for the sticker shock. if you are attending an event at the convention center (like i did) it is a good ---min walk.',happy
id36647,' when i can i bring my small dog along on personal trips. the essex house is so welcoming to people and their small pets and so conveniently located across from central park. it is a lovely hotel with excellent service. i plan to go back again this year.',happy
id36648,' the vertigo was our first stop on a - week trip of the us and it fitted our needs perfectly. travelling with - teenagers they are not quite old enough to have their own room yet so the - x double bedded rooms are perfect big enough and even had our - other travelling companions in on a couple of evenings (and certainly not the smallest room we stayed in during our trip). large flat screen tv is in each room were a welcome distraction for the kids. the lobby structure (walls etc) is looking a little shabby but this was due to poor workmanship rather than dirty or old which is a shame as the furniture is bright and funky. the room was bright and airy beds were comfortable and free wi-fi was a bonus. convenient location just a short walk to union square. we didnt have breakfast included but free coffee was available from the lobby in the morning. we did see some other guests with breakfast boxes but the contents continental breakfast didnt look overly appetising so glad we didnt pay for them. anyhow there is a great little cafe directly across the road from the hotel that can fulfil all requirements. staff were friendly and helpful altho possibly not as knowledgeable as they would like to think ;-) would definitely recommend this hotel to anyone however you are getting what you pay for - not the top end but also not the bottom end either comfortably in safe middle ground.',happy
id36649,' best prices i have seen in quite a while for a clean and comfortable hotel in nyc. decor is black and white sort of post-modern neoindustrial. not in the middle of anything in particular but everything in manhattan is convenient. annoyances include window shades that dont cut out much light (bring your sleeping mask to sleep in) only one real sitting chair in a good sized room (maybe they dont expect couples to be sitting around the room?) free wi-fi that only worked intermittently and a hot water pot and cups but no coffee. no fatal flaws and i would return at the right price.',not_happy
id36650,' travelled to new york with my dad and my boyfriend back in november got to the hotel and first imressions were good lobby was nice and was cheked in swiftly. we had upgraded to a suite so me an my partner had our own room. the only downside to the room was that it hadnt been cleaned when we got there however a lovely maid did come quickly enough and did a good job. also the radiators were quite noisy and clunky but it didnt effect my sleep (much). there were - televisions - in the living room and - in the bedroom they were flat screens about -- . the suite itself was huge plenty of room for the - of us. the shower nearly blew you through the wall however i am not complaining about this as i like power showers :-) the absolute best thing though is the location you cannot fault it perfect and i wouldnt hesitate to book here again or reccomend.',not_happy
id36651,' esta muy bien esta ubicado sobre la -- que es la avenida que te lleva a todos lados y esta en frente del south park mall y otro mall hay un super cercas y muchos restaurantes ricos donde comer o cenar. el desayuno normal. muy temprano eso si todo en general bien.',happy
id36652,' i felt i had to write a review based on some of the less than positive reviews posted lately. we stayed at the southgate dec. ----- and it was perfect for our needs. the one bedroom suite w-two bathrooms and kitchen was spacious comfortable very clean and attractive. it felt as though we had our own nyc apartment! it was perfect for our family of four which includes a teenage daughter and -- year-old son. the staff was pleasant and helpful in every way. we hated to leave! i highly recommend the southgate and will definitely stay there again.',happy
id36653,' i booked at this hotel several months ago and am a gold member of the hotel is preferred guest program. without warning i received an e-mail from the hotel the day before my stay that said that due to unforseen circumstances they could not honor my reservation and had been moved to the sheraton. be wary of the bait and switch at this hotel.',not_happy
id36654,' our room had complimentary toiletries small flat screen tv and bathrobe and slippers. our bathroom was in the hallway but we had a sink and a hairdryer in the room. the staff was friendly. place is very clean and conveniently located. breakfast is euro style. pastries and bread.',happy
id36655,' we had a wonderful stay here. a very quiet intimate stay. the service is very friendly and helpful. the complimentary breakfast excellent and elegant. the servers very attentive and the other guests very friendly. the decor elegant as if spending a night at the opera. the elevator a trip into the past. no personal parking but the attendants are very efficient in getting your car when you need it and very trustworthy not to take any of your belongings. a beautiful view of city hall but the surrounding buildings were under major construction. still a great place to stay we did not get a chance to have dinner there but im sure it would be as wonderful as everything else.',happy
id36656,' read the reviews after booking the hotel so wasnt expecting to enjoy the stay. the hotel was great art deco style - mins from times square. our room was small we could walk around the bed. to be honest we only used the room to sleep so didnt need any more space. it was also clean and tidy. the bed was very comfortable. the staff were helpful and polite and pointed us in the right direction for decent places to eat (cosmic diner on the corner of --th? west and -th street was fantastic for breakfast). everything was within easy walking distance the subway was a few doors from our hotel. the only downside was the mouse in our room. i was woken up at -am by it eating some chocolate i had bought. the staff delt with it straight away by providing a trap and offering to change room. the mouse was never caught and we didnt move. it didnt ruin the holiday just made an interesting story when we were back home!',not_happy
id36657,' we stayed here for - nights in august. although it was older our room was clean. the kids pointed out that the floor squeaked and slanted in the room but we were all comfortable and slept well. we had a back room and were not bothered by the noise in the streets at all. the breakfast buffet was average and the kids certainly missed not having a pool. the price and convenience of the location made up for those downfalls in my opinion. it is a block from the esb macy is and the metro. it is between -th & -th avenue so very easy to get to times square or shop. there is a parking garage next stores & across the street so that was also convenient. would definitely recommend to someone who wants a good budget hotel. if it werent for not having a pool i think the family would definitely stay there again.',not_happy
id36658,' entrance to lobby is actually on the -st floor. lobby are very comfortable with tea-coffee and computer monitors with free internet access. rooms not all that large but very clean and nicely if not a little bit starkly decorated. bathroom quite a good size with power shower. check in - out fast and efficient. didnt try the restaurant as it was booked out. complimentary bottled water in the corridor was a nice touch as was the security system that only allows entry to the lobby - restaurant and floor that your room is on by use of your key card. great location in the heart of centre city.',happy
id36659,' really enjoy staying at this baymont. no complaints ever and love how clean and cozy the rooms are. thanks for our comfort away from home.',happy
id36660,' it is unbelievable. if you are the person who hates having the bed sheets unravel through the night this is not the hotel for you. they claim they spent $-- million on renovating the place but they refuse to use fitted sheets. these established old hotels need to take a tip from either courtyard marriott or hilton garden inn: both of these newer hotel chains are perfect when it comes to understanding the modern traveler. both hotel chains use fitted sheets. fitted sheets means it doesnt come loose at all (just like at your house). the person who invented this new-fangled idiotic way to make a bed should be thrown in jail. can you imagine how awful waking up to a lumpy sliding piece of white cloth? only idiotic hotels still use this method. please...i beg you...stay at the courtyard marriott or the hilton garden inn or any hotel that still has fitted sheets. support those people who want a good night is sleep.',not_happy
id36661,' we stayed - nights at the magnolia. our first night was o.k. there is a lot of street noise. the rooms and bathroom are spacious. the valet service took us to the places we needed to go in the downtown area. the cookies in the evening are a nice touch. our second night however was not so great. there was a party on the second-third floors of the hotel. we were staying on the -th floor. when we returned to our room that evening we heard the loud thumping music in our room until the party stopped at --:-- p.m. we made two complaints but it really was not better. i would think if we had a room on a higher level this would not have been a problem.',not_happy
id36662,' we stayed at this hotel for about $--- per night ($--- after the normal fees). my wife and i loved it. sure it was small but it was very clean and you cannot beat the times square location. the staff was very friendly and the bed was comfortable. we also liked the cool bar downstairs. i would highly recommend this hotel to any middle-class tourists who plan on sight-seeing most of the time and only using their room as a home base and sleeping quarters.',happy
id36663,' the padre trail inn is website looked good and the price made me think that it would be a decent place. boy was i wrong. it is a complete dump. everything is old and stained. i had thought that perhaps the stains were just that and it wasnt actually dirty until i made the mistake of looking under the bed. i found drugs in addition to other trash and lots of dust. the water temperature fluctuates wildly in the mornings (from scalding to freezing) making showering very unpleasant. the wireless internet doesnt work. the plumbing is very noisy and it is difficult to have a conversation if someone is taking a shower or flushing the toilet in the next room. i paid --- the price and had a much better experience at the super - on hotel circle...',not_happy
id36664,' as a regular starwood member i was disappointed by this property given its profile in downtown dallas. ill just give it to you in point form: - front desk couldnt find my starwood number in the system even though im a very current customer. this may have led to being assigned a poor room - after long delays for check-in i was assigned room ---- - directly behind the elevator banks. nobody should ever have to put up with that much noise in a hotel room of this price. - the room smelled off and there was an air purifier going full blast in there when i arrived. clearly it had been smoked in. also it was a handicapped oriented bathroom. not a huge deal but again no heads up by the front desk on any of this. - ordered room service using the door card and checked off a time slot for delivery - it was an early morning. my breakfast arrived a full -- minutes early barely after my alarm got off. i had to stumble out of bed and scramble to dress so i could let him in. i ordered the fresh fruit from the card - i got a single banana cut into slices - nothing else. - i arrived back to my room after doing some business at about -:--pm. the room had still not been made up. the maid came shortly after while i was getting changed so i asked through the door if she could come back. she never showed and the room wasnt made up that day. - i went down to enjoy a quiet drink at the bar in the evening. unfortunately this hotel only has a loud sports bar and no other options. normally hotels of this size offer a quite lounge and also a casual bar to watch the game. - oh yeah the wireless internet wouldnt connect and was essentially unusable. the front desk clerk was obviously used to this complaint and took it off the bill without any discussion. as a starwood member you will probably be better off at the westin or a different chain altogether.',not_happy
id36665,' this hotel was absolutely perfect. it was classic quiet clean and in a great location - within walking distance to many fabulous restaurants. this is going to sound strange - but the hightlight was honestly the amazing bed! it was so comfortable we never wanted to get up! i would recommend this hotel without a bit of hesitation and definitely plan to stay there again on my next trip to d.c.',happy
id36666,' couldnt have been a better visit. the staff - especially john s. and katie - were friendly and courteous. looking forward to coming back with my family.',happy
id36667,' great location great bed but decor is a little dated. but staff is top notch. you pretty much know what you are going to get with a four seasons.',happy
id36668,' stayed here for two nights on business. my colleague and i each had king suites. our rooms were city views which was fine. i could see the riverwalk from my room. the accomodations are pretty standard. bed was comfortable and room was fairly quiet. did like that it was a true suite with separate bedroom. tries to be on par with a trendy boutique type hotels with the exposed brick wall in the lounge area of the room. the property is only two years old so the ammenities are newer. however the hairdryer looked like it had been through the wringer - some of the coating on the handle was chipped and falling off. also the bathroom is nothing too spectacular. the tub is deep but you have to step up to get into shower-tub combo. the shower head is a little low and im only -- . i almost tripped getting out of the shower since it is a big step down. some of the furniture in the great room-lounge area of the suite looked a little worn but it was alright. did appreciate the full length mirror in that area. the other cons: wireless internet is available as is ethernet but it is $-.-- a day to access the hotel is wireless network. cannot pickup the free at&t metro wi-fi in a guest room. if you want a true lcd-hd flat panel screen tv - this it isnt. just a standard flat front tv. expensive valet - $-- a day. pros: the staff was very helpful in answering any questions and giving directions and recommendations. property is on the river walk - on the quieter side - which was nice. centrally located. able to get a great mid-week rate online. does have a spa. decent roof top pool & workout room. conference area. bar restaurant & gift shop.',happy
id36669,' this hotel is very well situated in the center of midtown near metro train shops restaurants. could be felt as a bit formal but in fact employees of this hotel are very helpfull. the check-out system is very practical. very kind pleasant memorable stay.',not_happy
id36670,' i have done a ton of business travel in new york over the years and have never found a hotel that really has set itself apart. essex did it for me. i think ive stayed in dozens of hotels some with adequate services others mediocre. with essex i loved the service they were unusual in their graciousness. location on central park south was perfect. rooms were very nice. room service was really great. i have now found the place where i will always try to stay in the future. i have to include one small nit--my colleague was traveling with me and they gave him a room that unfortunately was exposed to construction noise starting at really early hour in the morning. they did move him right away.',happy
id36671,' once you walk into the door and the reception area you are impressed by the lively atmosphere...this boutique type of hotel lives ! friendly welcome. the rooms are startling...you do not expect this type of room...very contemporary and unusual...the lofts have a separate media room ( type of bunker bed). a good steak restaurant is also on the premises.',happy
id36672,' located at --- east --th street. it’s between -nd and -rd avenues. this --+ floor hotel is very pleasant. we booked a one bedroom suite with king. this was essentially two rooms one with a king size bed en suite bathroom loads of closet space. the separate sitting room had a fold out double couch and a little kitchenette. the kitchenette had cooker large fridge-freezer microwave dishwasher and sink. there was a large tv in both rooms. there was also a little storage room with enough space for all suitcases and the ironing board was kept here too. there was also hanging closet space in this storage room. the suite had everything required for a comfortable stay. room safe phones lots of good lighting a desk and chair internet access was an optional extra. the bathroom had a decent bath and good shower. toiletries and towels were plentiful and replenished as needed. there was a hair drier in the bathroom. there was also the dreaded mini bar but more of that later! hotel reception is bright and modern. reception and concierge staff are friendly and professional. there is no bar at this hotel. there is free flowing iced tea and fresh fruit available from the reception counter a nice touch but unnecessary i felt. the one time i did go to try some iced tea there were no little plastic cups available. on the second floor there is a fitness suite but we never had time to look for it never mind try it out. there is also some kind of spa treatments available but i’m not sure if these are in-room or whether there is a separate spa treatment room. the hotel seems to organise weekly meet and greet sessions with their guests. we got an invite to this but could not attend. a nice touch i thought. another nice touch is the complimentary morning newspaper and yet another is the guest survey which they email to you very shortly after you arrive home. next door is the barking dog restaurant where you can sit and eat or order room service from. we did neither as the menu did not entice us enough. on our last day we considered the barking dog for breakfast but with only - tables occupied at --am we decided against it and went around the corner to gemini diner which was very good with a varied breakfast menu but unfortunately a sullen staff. i requested a room on a high floor and got floor --. i would not consider this a high floor in a -- floor building. however the room we got while it had no views to speak of was fairly quiet as we were not facing directly onto a street. the main king size bed was amazingly comfortable. i loved it. there was a pillow menu which is probably a good idea. we did try the swedish pillow but were unimpressed however this did not spoil our stay and the fault was probably ours for not being pillow geeks. the ‘sitting room’ was a much more pleasant cool temp than the bedroom during our stay in august when the temperatures outside were quite high. we could not manage to adjust the temp in the bedroom and yes we could have called reception but to be honest it didn’t bother us that much just one night was particularly sticky after that it was ok. location of the hotel was good for us but might not suit everyone who wants to shop a lot and drop bags back to the hotel at intervals. it’s about a -- minute walk along --th street to -th avenue and a further - to macys. it’s on the same street as the empire state building. for the purpose of our trip - sightseeing the location was fine. in any case getting a cab was very easy and cheap and the concierge was always on hand to hail a cab nearby there is a very good selection of local shops and mini markets selling everything you could possibly need? just across the road and down a little is a duane reade pharmacy. if i had to complain it would be about two things. the first was the mini bar. i really dislike a mini bar especially in a hotel where the items can be purchased much cheaper locally. but i mostly dislike them because i am invariably charged on my final bill for items i have not taken from the bar. this time $-- was added to my bill for mini bar. ok so it won’t bankrupt me but that’s not the point. when i told the receptionist that i did not take anything from the mini bar she politely told me that she would remove the charge. this did not alleviate my embarrassment however. i would have preferred the incorrect charge not be there in the first place. i believe hotels should give guests the option of having-not having a mini bar. this would be a very simple thing for housekeeping to organise. the second issue i had was with the housekeeping lady who repeatedly told us that we were not displaying our ‘do not disturb’ sign correctly. she insisted on day one that we always display the sign outside our door. i thought that this was rude and also unnecessary. i have not come across this previously in other decent hotels. also on the last day when we were just getting ready to vacate our room at --am (checkout is --pm) she knocked on our door and asked us what time we were leaving at. the reason our sign was not displayed correctly is that the darn thing kept falling off the door handle as it wasn’t a very well designed sign. if the affinia dumont place such emphasis on their ‘do not disturb-make me up’ signs then they should have better signs or at least signs that don’t blow off the handle with every puff of air. i have been in a hotel where there is an electrical switch used for this purpose. it still bugs me that i left her a decent tip overall though i would definitely recommend the affinia dumont we had a great time there and the few little annoyances were outweighed by a very pleasant stay. i do think the majority of staff there goes the extra mile to ensure the guests enjoy their stay.',happy
id36673,' the room was clean and comfortable as i normally would expect from a crowne plaza hotel. the bathroom was sparkling clean spacious and with granite counters. the free continental breakfast and happy hour drinks were nice extras . however i encountered several difficulties with the hotel. i have reserved a non-smoking room and when i first walked into the room a huge cigarette odor welcome me to the room. the room was designated as non-smoking room but it was obvious that the previous guests were smokers and the hotel’s housekeeping failed to deodorize the room before i checked-in. those non-smokers would understand how tough it is to sleep in a room with cigarettes odor. i even had to move my clothes to the bathroom and close the bathroom door to avoid the cigarette odor sticking to my clothes. extremely disappointing!! being that this hotel is located right next to the highway ( -- north) the traffic noise can get extremely loud. i suspected the noise problem when i learned that the hotel was right next to the highway and when booking my reservation i requested a room away from the highway. as the cigarette odor wasn’t enough i get assigned a room facing the highway and generators. this demonstrated a lack of consideration and hospitality to my special requests. the funny thing is that the hotel understands that they have a noise problem. the hotel gives out free gift package to their guest that contains a music cd with sleeping music ear plugs eye mask and pillow sprays to ease you into your sleeps. however that didn’t help me getting much rest at night specially when fire truck sirens trailer trucks and early-morning rush hour traffic kept waking me up. i requested a room change but lady at front desk kept telling me that it was the only room available that point. the housekeeping came to vaporize the room but the traffic noise never got any better. so if you need a good night rest or you are a light sleeper like me stay away from this hotel.',not_happy
id36674,' hamptons are great for business travel and the employees are exceptional. this hampton is a great price a great location and the service is wonderful. anytime im in ny on business it is my first choice of places to stay.',happy
id36675,' i am from philadelphia and have lived here all my life. my boyfriend and i got a room for valentine is day and we were just in awe. we only stayed for a night but i promise you it did not feel like we where in our own city! if youre anything like me a stickler for clean hotels you will love it here! i am extremely picky about staying in hotels but i loved the independent! the only problem is that there is a night club located just outside the hotel and it can get a little noisy (so you might want a room that is located on a higher level)',happy
id36676,' great -- hours free shuttle service to airport-fast pick up & delivery. wonderful older hotel but close to airport. denny is on site and attached to hotel...clean quiet room pretty grounds and pool...very helpful staff....a joy to spend the transitional night at. free shuttle in evening to a list of restaurants. not a walking area but felt very safe.',happy
id36677,' the hotel is close to the liberty bell and independence hall. at night there is nothing to do in the immediate area. we were able to walk to the theatre district but on our walk home there were no bars restaurants to stop in for a drink or even dessert. the room did have free wi-fi which was nice. the window air conditioner was loud and shuts on and off. lots of sirens at night. i would not stay here again.',not_happy
id36678,' first they had a problem with the elevator falling down a few weeks back. now on new years eve they had a computer failure so all room door locks wouldnt work. we had to wait by our doors from -am to ---am before anyone could let us in our rooms. families with kids were on the floors of the hallways until -am! they still dont know what is wrong so none of us can leave our rooms or we cant get back in. they said they couldnt help us any further. the place is completely falling apart. im getting my money back first thing in the morning. totally ruined new years. (not to mention that none of the rooms have any closet space.)',not_happy
id36679,' i do not usually write a review but these employees deserve a kudo or two. i go to the city from sacramento area usually - or - times a year. i stay at different locations but mostly on the square. we arrived in the city at --:-- the parking in front is limited to about - cars there was someone parked in one of these spots that was not using the hotel. the employee went out and told the guy to move that we were hotel quests. he allowed us to check in early. the hotel lobby was clean the front desk people where exceptionally nice to us we got a room on the -th floor. the room is very small but smelled like clean sheets carpet appeared clean. this is not a hilton or marriott for sure but if you are not picky about modern furniture and if you are only sleeping and watching a little tv this is a great room for the price and the location is easy to the square just a block and ---. the bar attached is great for a few drinks and continental breakfast is supplied in am not fancy but enough to fill you up for a few hours. i have stayed at about --- hotels on the square and i will definately come back again to this one.',not_happy
id36680,' as the name suggests a great place to stay if you arrive by car. nob hill motor inn has spaces under the accommodation- safe and just a short walk to the lift. we had a - room suite for - nights and found it very clean with helpful staff. a short walk to van ness street will put you on the main bus route and a - minute walk will get you to the iconic cable cars. (leave the car in the garage and go buy a travel pass from the holiday inn on van ness st. a bargain!) breakfast is coffee juice and pastries which you collect from reception then take on a tray to your room. not ideal but ok. overall a pleasent stay.',happy
id36681,' pay $-- a day for internet access $-- a day for fitness room access extra charge to unlock the fridge that is already in the room $- for the bottled water in your room if you dont want to go back to the shop in the lobby to buy the $- soda because there are no vending machines in the building. i had just spent -- days on the road earlier in the month and had stayed at motels that cost half the price and threw in all the extras. yes the location is right downtown but the rooms are a little tired the carpeting is worn and the cleaning leaves a little to be desired( there was an old used towel hanging in the bathroom at check in.) if you can get a room here for less than $--- go for it otherwise i would look elsewhere.',not_happy
id36682,' i basically just needed a place to crash in chicago for a saturday night--i wanted something in a convenient and safe location but i didnt need--or want to pay for--anything fancy. this hotel fit the bill for my criteria. while the room was small simply appointed and a bit in need of some redecoration it was relatively cheap for my last minute booking and considering it was right in the heart of the magnificent mile area you just couldnt beat the location. i have two gripes: first the heating-cooling system in the room was a bit extreme--i found it hard to regulate the temp to a happy medium and ended up settling for a very intensely air conditioned night (thank goodness they provided an extra blanket!). also i was disappointed with the internet access in the room. i got the impression upon booking and checking in that all rooms were equipped with high speed access however much to my dismay there was only a dial up connection through the telephone and i couldnt even get it to work. this day in age any hotel in the middle of a big city should have its act together...it is not that difficult to set up. overall though i was satisfied with a clean and comfortable enough hotel right in the middle of everything and easy to find for an out of towner.',not_happy
id36683,' modern high-rise hotel built with practically every conceivable detail in mind for the business traveler or people on the go (with pet!!). the room layouts are fantastic. kitchen is great if you get tired of restaurant food. the --th floor has a small pool and plenty of treadmills and machines plus a terrific view of downtown chicago. close to everything. i stayed in ---- which faces west and is the floor that just clears their parking garage which is being used as a staging area for a nearby building construction. note: there is no problem with the construction next door. they only work during the day and didnt make any noise. but the one big negative. imagine that you are on the --th floor and any lower floor and it is wednesday night. it is -- pm. youve had a busy day. then there is this thump. thump. thump. it is like edgar alan poe. thump. thump. thump. it is the paris club on hubbard. the former brazzerie jo restaurant turned into a sometime photo studio and night club with restaurant for lunch and dinner. thump. thump. thump. strobes. thump thump. thump. i was leaving so it wasnt so bad. i told the front desk next time im going to ask for a room up high and on the dearborn street side. avoid the lower rooms especially on the western exposure. i cannot imagine a weekend here. doesnt anyone have a contact with the mob so they can drive a dump truck into that place?',happy
id36684,' excellent hotel to go if you are looking for a lively atmosphere might not be the perfect getaway with kids if you like a peaceful and quiet atmosphere. went there as a getaway to celebrate my b-day with my wife and everything was perfect. great staff music food and drinks! rasberry mojito on the lobby bar is my favorite.',happy
id36685,' i have just returned from a short holiday in new york. it was my second stay in the city but my first at the excelsior. i was alittle apprehensive after reading other visitor is reviews but i was pleasantly surprised. we arrived before -pm and the receptionist was extremely courteous. he advised us that we had been upgraded to a park view room with no extra charge. we had a spacious twin room with - double beds. the subway was - block away and so no problem getting downtown. after shopping all day it was a relief to get back to a beautiful neighbourhood. i stayed with my daughter and never once felt uneasy about walking in the area at night. there are many great restaurants in the area within walking distance isabella is is fantastic! excellent location. clean hotel. i would recommend this hotel!',happy
id36686,' the westin times square is a second rate hotel with first class hotel rates. i like modern design and architecture but would describe this place as post-soviet industrial- cold and uninviting. the desk staff who provided check in was unresponsive unsympathetic to the fact that they did not have the king room we had reserved and brusque in our conversation. the rooms fall short in so many ways it is difficult to enumerate them all. first the lighting and furniture are inadequate and in the case of the single tiny chair in our room a throwback to the --s crammed into a corner with no lighting nearby. second the closet had a total of - hangers and did not include the promised terry cloth robes. third the bathroom has a sink and shelf that looks like something you would find in a public bathroom in a subway station. we found one dirty glass that needed to be washed and plastic cups. third we did not receive the promised daily newspaper and my call to their service express line to address this problem went unanswered after - minutes of ringing. fourth i just cannot comprehend how a hotel charging these rates charges $--.-- for internet access or charges per use for the fitness center. as others have written the beds are comfortable but no better than any of a dozen hotels i have stayed in the past - years. we spent - nights at a different nearby boutique hotel prior to coming here for our business meeting. the contrast in quality service and value was simply stunning. before you consider staying at this westin check out the nearby alternatives.',not_happy
id36687,' let is face it the roosevelt is an old hotel. the lobby is a throwback to yester-year is luxury hotels. the roosevelt is not a marriott or a hyatt. but it is certainly better than many other hotels ive stayed at in new york city. let is just say i no longer dread staying downtown anymore. here is the breakdown: - small rooms. - everything works. plumbing heating air conditioning internet. - comfortable beds. - it is noisy. no matter where your room is it is going to be noisy because of the horns and sirens of new york city. - lot is of great places to eat nearby. - fantastic location. grand central station is next door and the new york public library is just - blocks away. - good and usually friendly staff. i know youre shocked right? after all this is new york city. i stay here on business and my company provides the hotel for me. if i was bringing my family on vacation to nyc id choose another hotel. still for a good reliable place to stay at a great location the roosevelt deserves a look.',not_happy
id36688,' stayed the night before our flight. nice rooms friendly staff especially in the bistro in the reception. okish pool not enough sunbeds and not the cleanest pool. location right next to the airport within walking distance to a few shops and restaurants. ok for a night befor you fly home.',happy
id36689,' stayed for - nights here in a single with shared bath. a great budget option for ny. terrific midtown location nice roof deck free wireless and a snappy sense of style. space efficiency part of the charm here and it never felt claustrophobic to me. a few minor complaints: only one thin pillow provided and no shelves or handtowels in the otherwise posh shared facilities . still theyre much more commodious than the private in-room baths i checked out. as long as you arent planning to stay in your room and arent looking forward to room service and turn-downs etc the pod gives more bang for the buck than most places in ny.',happy
id36690,' we stayed at the grand hyatt on dec --th for one night. the rooms were nice and clean. average bathroom. the view from the lounge on the --th floor was fantastic. we were offered a suite upgrade for $-- but we declined. we paid $-- on the hyatt website. biggest issue was the very hard mattresses and parking charges. there is a starbucks across the street. i was suprised that there were no restaurants near the hotel. location was close to union square.',not_happy
id36691,' i was here for a conference - so i dont think i would have stayed here otherwise. the property is dated and is due for a refresh. the room we had was rather small even for a downtown property. the bathroom was almost cruise ship small. we had to call twice to get additional pillows to the room. not the end of the world they might have been busy. but when my wife called for a porter at checkout they never arrived. she carried the bags to the bell stand by herself after waiting -- minutes. the breakfast room service did arrive right on time and wasnt super expensive - so that was good. the hotel bar staff was good and they had a couple of local beers on tap. the crab soup was actually pretty good. valet parking is crazy expensive - not unexpected - but there is a parking garage right across the street that is open -- hours and is $-- a night - less than half of the hotel valet rates. buy a couple of local beers at the bar with the money you will save. location is pretty good. the first mariner arena is across the street. the inner harbor and camden yards are a few blocks away. this is more of an office district so head to the inner harbor or fells point for food drink and shopping especially after -. this area pretty much shuts down after -. there is local construction going on as of june ----. the hotel provided ear plugs for rooms facing the construction. i was up early anyway but it would have been loud enough to bother me had i not been up already - and it would be quite bad on a lower floor. if this concerns you ask about it at check in and get a higher floor or a room on the other side of the hotel.',not_happy
id36692,' this hotel is just off of michigan ave. and right along the river. it is a great location for many downtown spots. virtually every person at the hotel from avi our check-in person to anwar our departure valet exceeded our customer service expectations. the lobby-entry area is lovely with little water touches enhancing the ambiance. the seating in this area is perfect for a quiet drink or a cup of coffee. this seating area is perhaps one of my favorite things about the hotel itself. our room was of adequate size clean and with a great view. looking out on a quiet (believe it or not) downtown short block with the sears tower in the backdrop was so nice. the beds were extremely comfortable. the pillows were far above the usual hotel type. one down side here is that there is no hotel pool. if you are traveling with younger children or simply enjoy swimming or a hot tub for yourself this is something you will not find in this hotel. i was told they have an arrangement to use a health club pool nearby but in chicago in winter i didnt feel that was optimal for us. if you have other things to entertain-occupy your child or if swimming isnt your thing this hotel is very very nice and you would be hard-pressed to find more congenial and helpful service staff.',happy
id36693,' stayed at royalton in a business trip last october - very well located with good service and clean and neat room (ive stayed in the std room which is the most basic and quite liked in comparison with tinny rooms in another hotels).',happy
id36694,' this is a great place to stay while in chicago...from the breakfast every morning sitting outside of the elevator to the hour. great rooms and great location. what more could anyone ask for? everyone working there could not be any friendlier and helpful.',happy
id36695,' this was the -th hotel we had stayed in on our trip to california. where we travelled from san francisco to san diego so had already booked this hotel (through trailfinders) before i read the reviews so was very wary on arriving at the catamaran hotel and was thinking that i would be very disappointed. however found it to be one of the best hotels we had stayed in! and definitely on this trip. the reception and all the staff were very helpfull and the reception area was very attractive with a waterfall and fish in the large pool. our istandard room was on the ground floor with patio doors overlooking the well kept gardens where there were ducks and parrots. the room was very clean and spacious. and the furniture was in good condition (no knocks). the bed linen was expensive being very soft cotton and was changed every day as well as the - bath and hand towels. the water in the bathroom was always pipping hot as soon as you turned on the tap. coffee was provided everyday in our room. the frigde was handy to keep fruit milk and water as a guest booked via trailfinders we had breakfast provided up to $-- per day per room. this covered a full cooked breakfast freshly squeezed orange juice toast jam and coffee. the orange juice and coffee were topped up. this kept us going till our evening meal! the sun loungers and sun shades on the beach overlooking the bay were free to guests as well as beach towels. this beach was swept early every morning. although we didnt use it the swimming pool and jacuzzi was always clean and the furniture around the pool area was new and of a good quality. the hotel also provided towels for the pool. the bar provded a happy hour that was from -.--pm--.--pm where the cocktails wine and beer were half price. there is also a boat the bahia belle that is free to guests and takes you to a sister hotel the bahia that lies across the other side of the bay and runs every hour from -.--pm - --.--am. there were several conferences and weddings held on the south beach of the hotel whilst we stayed at the catarmaran but these did not interferre with us and what we wanted to. in fact they were a great source of entertainment as we dont see these types of weddings in the uk! we really wished we had booked for a longer period. i would recommend this hotel and would definitelly return again if i returned to san diego.',happy
id36696,' we actually stayed in the hard rock hotel last summer. the draw for us was the historic building and the convenient location. we actually got a great deal online for a holiday weekend which really surprised me. the hotel was fine. we didn’t have any trouble with the staff. we were able to check in early since we had an early morning flight and we were able to “check” our bags with the concierge while we went to the cubs game on the day we checked out. our room was small but not as small as some we have stayed in europe. we had a tiny little view of the river but a great view of the trump tower. ha! we found our room to be clean and our stay to be satisfying but not extraordinary. i’m not sure exactly what i expected but i guess i would have to admit that i was slightly disappointed. for me it was just an average hotel in a great location.',not_happy
id36697,' we stayed at this hotel because it was the closest one to the nyu campus. we also got a reasonable rate with our nyu discount. the check in went very smoothly. the rooms were very small. the bathroom was average with mold in the grout and chips in the bathtub. the room really needed to have the walls painted. the pillows on the bed were very hard. the windows look out directly onto other neighboring buildings so if you want to open the shade you will have no privacy. continental breakfast was included downstairs in their restaurant. it was very mediocre. housekeeping had not been to our room at -:-- pm. unless you need to be right on nyu is campus ny has many other hotels from which to choose.',not_happy
id36698,' i was a little wary of staying at this hotel after reading some of the very unfavorable reviews but since i had such a nice experience there i felt it fair to even out the odds for people reading the reviews. my husband and i stayed here during a belated honeymoon trip (it was close convenient but still away). all the service staff were very friendly and helpful. in fact when we were checking in i told the guy at the front desk that we were on our honeymoon and he put us in a great corner room with lots of extra space and a great view of the city. the room was clean and most importantly the bathroom was clean. the location is actually not as bad as some people made it out to be. there were several restaurants shopping places etc. within walking distance. my husband and i thoroughly enjoyed our stay at this hotel. the only down side that we saw was the parking situation: you have to pay a good bit for hotel parking but you can get a cheaper rate at the public parking garage directly across the street.',happy
id36699,' this was my second stay at the westin galleria. it is a great hotel in the heart of downtown next to everything. it straddles the galleria with some of the best shopping in texas. the rooms are well appointed. it has a cozy and super clean work out room with fruit and bottled water. meeting rooms are elegant. most important the staff are exceedingly helpful and warm.',happy
id36700,' the best part of staying here is that you are a couple blocks away from many of the smithsonian museums and the national mall! all of the amentities were as expected and nothing special. the restaurants were nice and so is the lobby. some rooms are far far away from the elevators which makes a long walk so be sure to ask for a room close to the elevators!! parking was a hassle as well. it is best to stay here if you plan on going to the smithsonian.',happy
id36701,' my husband and i chose this hotel beacause it was old and the reviews were good. this hotel need some serious renovation. we realize the age of this place but the amnities were laking greatly. they only offer valet parking but at a whopping $ --.-- per day extra charge. our room was strange we had six windows but no view. we had sheets and one thin little blanket ( the heater worked... thank goodness) no coffee maker no refridgerator the tv worked but the remote did not! the bathrrom ( tub and toilet area) was so dark a candel would have had more light! there was also a strange ajoining door that was open to what looked like a storage area we put a chair in front of it so it could not be opened... was just creepy! upon telling some people where we were staying their responce was oh no.. dont stay there! we were going to stay for four nights but left the next day ( at a $--.-- a day early checkout fee) and went down the block to the hyatt and had a great stay there.',not_happy
id36702,' the rooms were nice and clean. the area appears to be a bit on the shady side but dont let it fool you; san antonian is are wonderfully friendly people. on more than one occasion i was looking at the map of downtown and anyone walking by would ask can i help you find something? the location was awesome and the transit system is top notch; eight bucks to ride all day. the breakfast was adequate. now for the critisism. the hotel is in need of some tlc. for instance the concrete on the grounds is filthy (along with most of downtown.) granted there is water restrictions but there has to be a way to get the grounds powerwashed. that and a little paint and some decent chairs around the pool would make a world of difference! for the money though; travelodge cant be beat!',happy
id36703,' we stayed for five nights in april this was not our first choice because we booked quite late and could only have a queen room but this was adequate. we asked for a quiet room so were at the rear of the hotel and it was quite dark but had a view of the empire state building it was clean and the bed was comfortable. breakfast good -i liked the bagels and there was internet access in basement and a gym. the location is very convenient many places in walking distance and we found the staff helpful. this hotel was very good for the money although we paid $--- plus more at the weekend perhaps due to late booking.',happy
id36704,' we recently stayed one night at the san carlos and thankfully it was only one night. the hotel lost one of our room reservations however the front desk clerk was polite apologized and corrected the mistake. overall i think the hotel staff is quite amiable. this hotel has several big problems however. first you have no control over the heat or air conditioning in your room. we melted from the heat the night was stayed. secondly there was no water pressure in the bathroom sinks on either floor where we had rooms reserved. lastly the rooms are very small (although i am accustomed to small rooms in europe). overall unless you are at a convention in downtown phoenix and need to save money there is no reason to stay at this hotel.',not_happy
id36705,' the newly remodeled four points is nicer than other starwood properties ive stayed at. the rooms were spacious and nicely decorated. the lobby bar restaurant and especially the patio are all very nice. we had great service from the bar while spending an evening on the patio in front of the fireplace. it is a short walk to the seattle center. closer than you would think. walk about - blocks west of the hotel and there are several restaurants. at first we werent sure of the area but it was very safe. the gates foundation was right around the corner. we booked our room two days before we left and got a great rate.',happy
id36706,' staff was great! they were efficient friendly and helpful. room were not only clean but had recently been renovated. location is convienent to all areas of austin including the airport downtown and the ut area. the only negative i have regarding this hotel was the limited number of tv channels.',happy
id36707,' this is the second time ive stayed here. we booked in may and only paid $-- per night which is a great deal especially for the location. i have to admit i was a little worried about the price being so low but when youre in san diego you dont stay in your room the whole time! the bathroom was small but seemed redone since the last time we stayed. room is a typical hotel room pretty tiny. i was amazed at how quiet it was. i figured we would be able to hear everything! we drove and parking was $-- per day but on our checkout receipt it said there was no charge?? the purpose of our travels was to see our baseball team and it was a quick hop on the freeway. the mall is very close as well as the trolley. the bar was a typical hotel bar but no complaints! the food is good as well. the only downfall is the costly internet (if you need it) but otherwise very satisfied for such a good price!',happy
id36708,' this hotel was very clean nice and reasonably priced. the rooms were somewhat small but as long as you put your bags in the closet and not all over the floor there was ample room. the hotel was in a great location for shopping and dining. the valet service was the cheapest around by far and was very quick. the staff was very courteous and helped us find our way around town and recommened many attractions for us. the breakfast was a handy item and i never saw it run out of anything contrary to other reviews. this was a nice clean hotel with a good location and good service but dont go in expecting a - star grand hotel.',happy
id36709,' i stayed at the w on lexington last night and actually got used to the small rooms. they reminded me of europe rooms and although theyre a bit too modern for my taste (i prefer the westin) it was still fine. this morning after my shower i was greeted by the largest cockroach ive ever seen (and i lived in south florida for - years) as it scurried right past my feet in the bathroom. i ran into the bedroom to pull my suitcase off the floor and onto the bed so he wouldnt climb in and figured the bug had run into a corner and wouldnt be back. well about - minutes later the same cockroach comes running toward me in the bathroom again! i managed to flip the opaque trash bucket on top of the roach. i finished getting ready and when i mentioned the incident to the front desk (and how it was still there under the trash bucket) all i received was an im sorry --no explanation nothing. needless to say even though my work is keeping me in the city another night i went a block and checked into the doubletree. it was a much lower rate (even as a walk-in) and the rooms are more comfortable and the staff so far is very friendly.',not_happy
id36710,' this hotel is in a great location rooms are clean and spacious with full kitchens breakfast is outstanding for an included breakfast. but....the parking garage is almost impossible to get into without scraping the side of your car extremely tight turns and very small parking spaces....all this for $-- day!!!! this is not new york city. there is also a key system for use in the elevator to get to and from your room. it was confusing and frustrating. sometimes it didnt work and we were stuck in the elevator going nowhere. we were there for three days and during the day the slamming of doors by cleaning crews was extremely irritating. forget it if you want to sleep in late or take a nap. although i love the marriott chain of hotels i will not return to this one.',happy
id36711,' we were very pleased with this hotel in memphis. the pool the breakfast the decor...no complaints. even so except for sleeping...we spent most of our hotel time over at the peabody hotel. our grandson loved the ducks parade at --:-- and the tour of their duck palace on the rooftop of this snazzy downtown hotel.',happy
id36712,' this hotel is a strange place. we were part of a greek orthodox wedding party this weekend. it is as if they had it all there but just couldnt figure out how to do it right. all of their accommodations were nice but the execution was awful. they charged an arm and leg for simply the basics. room service took at least twice as long as they predicted on the phone forcing us to cancel our order just so we could make it to the ceremony on time even though we left an hour of time to order and then eat in the room. clearly this wasnt enough time for the staff of the renaissance even though they said the order would take -- minutes. also you essentially had to beg for anyone to serve you or take your order at the bar and the service took forever. the restaraunt hours were just plain stupid and inconvenient. will not be staying here again and will strongly recommend to avoid this place.',not_happy
id36713,' we recently visited the denver tech center for the ---- american adoption congress conference. we were very pleased with our king room and loved the business desk and arm chair in the room. this is the first ever hotel stay where there were more than enough comfy pillows and to be honest the internet in room actually worked! because of the architecture of the hotel however internet service can be spotty and cell reception iffy at times. what i would like to say is that i had the pleasure of watching the manner in which the conference planner for the hotel interacted with our conference team and frankly they have one talented lady there on staff. kudos! speaking of staff the dtc staff is the most professional and friendly group of people ive ever met in a hotel environment! one thing our family rarely does is eat in the hotel but this time we did and we were impressed with the quality of the items offered on the menu. my favorites were the corn briskett crowder and the lemon berry pancakes. yummy! absolutely a dream to have starbucks in the lobby! thanks for a great stay! susan friel-williams cape coral fl',happy
id36714,' we stayed at this hotel with our two teenage daughters duing a part business part family fun trip in july. we were very impressed with the location within walking distance to great restraunts and shopping inlcuding water tower place (a great mall!). we were quite disappointed with the room cleanlinees and size. the bedspreads were filthy and so thin. the room decor is in dire need of an upgreade. the bathroom had no fan and it really smelled badly of mold and mildew. the shower actually had mold in the corners! this was a very tight squeese for - people. especially the bathroom. the beds and pillows were quite uncomfortable. even the elevators were tiny and could barely fit - people! thank goodness there were a few elevators. luckily we booked this room on priceline and would have never paid full price. the only upside was the great location. also beware- its cheaper to take a taxi to the airport than the airport shuttle! millenium promotes the airport shuttle but take a cab!',not_happy
id36715,' enjoy your breakfast and the thought that you are saving money -- but that is about it. we stayed just overnight and this is the duration that i recommend to everyone. first if you are from outside u.s. make sure you print out the sheet (ie. travelocity or expedia page) showing that you get free parking. we had a dispute with the front desk who said they do not give free parking but if we could prove it they would be more than happy to accommodate. we had to use their internet (free luckily) to print out the page and show to them. second bedding linens were worn out and must have been from the --s but were clean. checked for roaches etc but none so i guess they earned their - stars. carpet is threadbare. you get a fuzzy tv with full cable and a reasonable sized fridge (no alcohol) and microwave. we were offput by the dispensing machines in the bathroom where you pressed buttons to get shampoo and soap. how cheap is that? construction in the neighborhood begins at -am sharp where we were woken by jackhammer drill early in the morning. breakfast was excellent in a huge breakfast room and includes yogourt waffles (you make your own) pastries fruit cereal milk hard boiled eggs toast bagels. we were disgruntled by our room but the free breakfast somewhat made us feel better. elevator is sometimes slow. cleaning staff dont say hello or smile i guess dont care about guests considering this is - star hotel. take the stairs if you can. location is central although seems area is kind of seedy if not dead. lots of car lots around. you can walk to downtown within -- minutes. they leave a card on your bed warning you to be cautious about safety in this area and maybe it is warranted. we enjoyed phantom of the opera while we were there. parking is close but expensive and around $-- for events. get what you pay for.',not_happy
id36716,' everyone at the hotel was very helpful and friendly. the hotel was very clean and rooms were a good size. i was at the hotel for a --- marathon and the cafe opened early on race day which was nice and they had bananas in the lobby after the race. wish i could have ad a check out time later than -:-- but in the end it was fine. i would stay again.',happy
id36717,' having undergone a recent renovation the new marriott provided excellent comfort. located right in the middle of downtown san jose it is ideal for the business traveller. if you are a gold member of marriott is rewards program you get access to the concierge lounge which serves complimentary breakfast and evening snacks. overall a great place to stay when visiting the city.',happy
id36718,' location is great if you are planning on using the cable cars.you can catch it right out front of the hotel. the front desk staff id very helpful! nice hotel and if you travel with children they send up milk and cookies each evening of your stay! also nice restaurant and bar on property.',happy
id36719,' the stay was very standard westin quality - which is great. however the pool and the whirlpool is really showing its age and a renovation is much needed.',happy
id36720,' small room (room ---) with extra small bath. in the bathroom the cold and hot labels should have been relabeled pretty hot and very hot. cold was n-a.',not_happy
id36721,' i stayed at the hyatt regency embarcadero in san francisco for one night in march ----. i was only there for one night before moving to another hotel for the remainder of my stay. the location of the hotel is perfect especially for people using public transportation. i flew in and out of oakland airport and the embarcadero bart stop is only four from the coliseum-oakland airport bart station. when you emerge from the bart station the hyatt is right there above your head. the room was enormous (especially for san francisco). i had asked for a high quiet room and was given one on the --th floor of the drumm street side of the hotel. the room and ammenities were excellent. the shower-tub toilet room is separate from the sink area and is very small. the water pressure in the shower is great with easily adjustable flow and direction. i would stay at the hyatt regency embarcadero again especially if i was able to secure a great rate (i had a senior discount this time).',happy
id36722,' hgi-times square was not too bad a hotel. dislikes: the room is quite small and cramped. for - people it can get quite crowded. bellman - a bit pushy. likes: location location location - it is near restaurants grocery stores drug store catholic church laundromat theatre district subway. complimentary internet complimentary breakfasts for gold hilton honors members at pigalle restaurant (attached to the hotel) this hotel is good for families as it has a microwave and a mini fridge. free warm cookies at the front desk counter every evening. i commend housekeeping. they are wonderful workers!! front desk workers - some of them are really nice.',not_happy
id36723,' we checked in at -pm and had excellent customer service from susan woodhouse. there is a waffle house next door and a jack in the box in front of it so dinner and bfast are covered. no need to worry about the free breakfast in the lobby. $-- extra for our little yorkie-poo hanah to stay in our room on the ground floor reserved for canine guests. would stay again. there is an indoor pool as a bonus for those who bring their suits.',happy
id36724,' my wife and i live only an hour from new york city but we decided to combine a trip to the ny restaurant show with a getaway weekend sort of an early valentines day treat. just being away from our kids and pets for two whole nights would be a treat anywhere but the millenium hilton made the weekend a memory for a lifetime. we left our car in the suburbs and took nj transit and a path train to the hotel. public transit couldnt be much easier; a walk across the street puts you in the hotel lobby. we were very early and arranged to leave our bags there before heading to the javits for our show. the show was ok but we both knew the weekend really wouldnt begin until we were in our room so around - pm we returned. we had booked through the hotel itself not the hilton --- number. the rate was below $--- for a city view king room (facing ground zero). on check in they tried to put us on the --th floor. we had requested a high floor for the view. i asked if they could go any higher and we were given a room on the --nd floor. the view was sobering as others have said but amazing from an emotional historic and engineering sense. our room was clean. we had no linen issues as some people have expressed here. the bed and bedding was very high quality. the -- in plasma screen tv was impressive at first glance but in reality the picture was poor becuase it gets stretched to fit so regular tv looks bad. movies might be better but we didnt care to pay extra. you can access the internet and music videos from the tv as well for a fee. i did pay the $-.-- for my laptop. the service worked seamlessly. we had hoped to view dvd movies over the tv using my laptop but the cable needed was obscure and the hotel no longer loans them out. we tried to find the correct one at a nearby electronics store. that misadventure revealed how terible it is to do business with j&r music world. they sold us the wrong item. when we tried to make a return we found out the return process is waiting in a dingy basement for a return authorization. the guy processing refunds was literally cruising for online porn and had no work in front of him but made us wait -- min for a $-- return. all they do there is print out a form which you then have to take to a different building to get a cash refund. but i digress. the hotel was right next to a few subway stops and the concierge gave great directions to our destinations. kudos to the whole front end staff. we did eat at church & dey becuase we were dog tired on our first night and wanted to have a nice dinner with little fuss and then enjoy the pool area. our hostess was wonderful and i had some of them best oysters ive ever had they had a variety plate of three kinds. the food was a little pricey but very good. not too expensive for nyc hotel standards though. we enjoyed walking the whole perimeter of the wtc site and we passed hours in the room just watching the path train in operation and general police activity in lower manhattan and nj. the views of the river were awesome especially at sunset. watching ships and barges go by was more entertaining than the big tv by far. we made a lot of use of the pool. theres no better feeling than swimming in warm water under a glass roof as snow dusts the streets of lower manhattan. i think over two days we went swimming five or six times. and we were fortunate. the pool area and spa had just re-opened after a lengthy closure for rennovations. for breakfast or a snack the stage door deli is very good and across the street. as others have stated the minibar is a bizzare contraption that bills you if you fiddle with anything. if one ounce of grey goose is your thing for $-- go for it. the gadget geek in me wanted to study the thing but my wife drew the line on my curiousity. in summation wed definitley return and would highly reccomend the hotel to anyone staying in new york. the area can be a ghost town at night though. it is kind of like a small town they roll up the sidewalks at -pm. if you don;t mind mass transit or just want a getaway this shouldnt be a problem. for business travelers the location is ideal.',happy
id36725,' we recently used some marriott rewards points for a saturday night stay in nyc to see a broadway show. it was part anniversary celebration-part summer weekend getaway with a ---yr old (stepson). wed gone on tripadvisor and read the reviews...much to our pleasant surprise this was a great choice! for the value location and amenities (free breakfast) that this one had to offer - it was a great choice and one that well gladly come back to next time were in nyc! the reviews we read on the long lines for breakfast we not lying - it was long but seemed to move fast. by far it was the best (free) breakfast at a marriott hotel chain that weve been to. so keep up the good work...the manager on duty when we checked in (cant remember his name) was awesome. i want to say it was tito but i could be wrong. great service great view of the empire state building...great experience!',happy
id36726,' i stayed for one night. i loved this hotel. the ambience is great. and i have to say the front desk person patrick was totally cool wonderful and caring.',happy
id36727,' our visit here started very well. they upgraded our - double beds bedroom to a family suite( - rooms - beds). the staff was very polite and they were always ready to help. the hotel is very well located. well come again anytime.',happy
id36728,' we stayed here while being treated at md anderson cancer center. it is very convenient to the medical center and there is a shuttle to take you to and from appointments. the room was very clean and comfortable although i think it was a little high priced even with the medical discount. there are restaurants and grocery stores in the area and it is also close to reliant stadium.',happy
id36729,' a block or two from the mayhem on --th street. the rooms are small yes but the hotel is nicely appointed. the morning coffee and afternoon wine are great. the staff is kind and accommodating. caveat: make sure that you arrange a room with two beds if that is what you want-need. there are no rollaways. this worked out fine for us they provided extra bedding and the kids were to camp out on the floor but something to note. crayons for the kids wii for the kids during wine time hotel was very family friendly.',happy
id36730,' i had never tried a shared bathroom hotel before but after reading the reviews on here i decided this one would be alright to try. i have only ever stayed up in midtown before but i think i will come back here from now on as i really liked greenwich village! i would definitely come back to the jane. i only marked it down to - was that when i arrived at stupid-o-clock in the morning about -.--am the bathroom was in a bit of a state however all other times it was fine. the room did have a bit of a musty type smell to it but wifi was good free water in the room was good air con was good and had ebough room for my stuff and subsequent shopping. didnt actually see many other people and never had to wait for a shower to be free. statue of liberty visible from the shower room :) also good shower in the one i used. i walked to an from the subway on --th street everyday coming back on my own after --pm and was totally safe which saved me in taxi fares. i would recommend bringing some flipflops for the shower room as the floor was wet a few times- i didnt use the slippers provided. oh and there is shower gel-shampoo in the showers. the hairdryer is in the shared bathrooms none in the room. i didnt make it to the highline park but will do that when i come back again and i will be staying in the jane. i didnt try the restaurant-cafe-bar though but the bar did seem to be busy when i got back to the hotel at night. as long as you know how small the room is before you get there you shouldnt be surprised- i stayed in a single cabin. oh and bring ear plugs-i do this for anywhere i stay though!',happy
id36731,' pros: location location location. boston compared to other major cities is on the small side so getting around is not a problem at all. located in the north end neighborhood it is more than convienient to make way to any popular destination. its location next to quincy market is perfect with a never-ending plethora of shops eateries pubs and musuems. the staff are very nice i did not encounter any negative attitudes during our stay. from the behllhops to the cleaning staff all were professional and kind. the decor is very tasteful. . . could use some brighening up but overall a trendy place. they have a restaurant located on the bottom floor called north -- which is nice. i only spent time at the bar and the bartender and waitstaff were friendly and approachable. overall location is #- for me and this was a perfect spot. $--- a night is what i expect from a boston hotel especially considering where it is located. cons: $-.-- per --hrs for wi-fi!!!! the tv service is lacking but why would you want to watch tv when you are visiting boston?! the only time we watched tv was prior to hitting the sack so its not that big of a deal. if a main concern of yours is tv you should probably just stay home! some hallways in the hotel are quite dark and maze-like but if you now how to count and your eye sight is sufficient you should have no problem. overall we enjoyed our stay and would stay here again. enjoy boston!',happy
id36732,' just opposite the waldorf astoria - this really is a fab hotel. stayed there for - nights. great quiet rooms. stayed on the --th floor in room ---- which was away from the main street and therefore very quiet. breakfast was great - $-- for the buffet - worth every penny. great location as well with some nice cheap restaurants over the road.',happy
id36733,' after reading about bed bugs and roaches i was apprehensive about staying here but booked my room nonetheless as it is in fact very close to everything. it was close to the freeway entrance as well. great location! the front desk kept it very simple and easy for both check-in and check-out which was a relief considering how tired we were. the room was clean and the beds were sufficiently comfortable - no bugs! the only thing that they could improve upon is their shower... it was all hard water and felt kind of slimy. other than that great stay at the best western holywood plaza!',happy
id36734,' in short: staff is super nice- from front desk to bell hops valet housekeeping - everyone is so nice and helpful. beds are very comfortable one if the best of hotels ive stayed at- great sleep. great location !! sign up for priority club to get discount parking it is free to join! this is the second time ive stayed here and will be back in a few months! really like this hotel!',happy
id36735,' i cant say enough great things about this recently renovated hotel we booked on priceline and the staff treated us like me paid full price even got upgraded. great location.',happy
id36736,' we were planning to spend a full day sightseeing in san francisco en route to hkg but due to bad weather and some flight delayed we were there for some hours only. checked in around -pm and surprised that they didnt notice that it was my husband is birthday (after the front staff lady asked for both of our passports) not that i care but we were in bangkok - nights past his birthday and they sent out a birthday cake to our room! the lobby was modern & sleek. the room was spacious clean comfy bed bathroom was simpe nothing to brag about for being a westin. the location from and to the airport (sfo) is convenient. we took super shuttle coming in and we were on the first drop off route and felt bad for the last - pax that was staying in the fisherman is area (traffic that night was horrendous as it was friday night around -pm) and we tried the bartback to the airport that morning since we only have - luggage recommended user friendly & super fast. we went to have breakfast at a mel is drive-ins when you get out of the lobby head southeast on -rd street towards jessie st and turn right on mission stit would be about --miles on the left.',happy
id36737,' this is a very nice hotel adjacent to old town and close to the bus and train depot. the staff here is quite friendly and check-in is quick and efficient. a free shuttle is provided to the airport and also the marine corps recruit depot. our room was on the second floor and had a small balcony overlooking the swimming pool and hot tub area. the room itself had two comfortable queen beds lots of pillows on each (four i think) and a long unit containing a desk a countertop for the ---inch tv and some drawers. there is also a lounge chair in the room. the area near the closet has a microwave and a small refrigerator (not a mini-bar). the room is spotlessly clean and decorated nicely. the phone in the room is cordless. the bathroom has a tub-shower toilet and a counter with a single sink. it is plenty big. breakfast is included in the room rate. in addition to cold items (pastries bagels english muffins and bread for toast) there is a waffle maker and also some pre-wrapped sandwiches (one is egg-cheese bagel and the other is sausage-egg-cheese croissant). juice coffee and water are also provided. there is wifi and an ethernet cable in the room and there are two free computers in the lobby (providing free color printing as well). a local newspaper is provided each morning and a free copy of usa today is available in the lobby. im that we were so close to the depot for the rail and bus lines. for only $- you can get an all day pass from machines that gives unlimited access from the time you buy the pass until midnight that day. it makes it very easy and inexpensive to get to all the major attractions. all the people at this hotel are very friendly and helpful. i enjoyed my stay at this hotel and would gladly stay here again.',happy
id36738,' our room was a nice size twin queen bed with small dressing area and kitchenette. the beds and the pillows we had were comfortable and the room was very clean and well presented. whilst we were in washington the weather was incredibly hot and sightseeing was exhausting therefore at the end of the day we were ready for bed. the hugest drawback to this hotel (and i did make a verbal complaint to the hotel manager) was the noise in the morning. our room (---) was located at the side of the building overlooking an office bulidng forecourt. refuse collections took place early morning the earliest being -:--am be warned - take earplugs. this collection carried on for a full -- minutes which woke me up fully and then the noise around what seems to be a busy commerical area only increased i then had to do a full days sightseeing on top of that. on the upside the staff here were very helpful and pleasant. our meal at the restaurant was excellent but definately expensive but cheap compared to the italian restaurant nearby',not_happy
id36739,' i stayed for four nights with my daughter who has a broken leg. the entire staff that we interacted with tried to help and accomodate my daughter is needs i.e. offering a room with a walk-in shower bringing a shower chair up seating us at a table in the dining room that allowed her easy access helping her get in and out of car etc. the extra effort shown was personal and kind. great staff and facility.',happy
id36740,' my husband and i spent the weekend here as a mini-vacation. great location very clean and comfortable room fabulous restaurant (eighty-one) on the premises. enjoyed the old-world charm of the place.',happy
id36741,' service staff accommodations management concierge all impeccable. i have stayed at other luxury hotels in chicago and this by far is the absolute best. the only problem i experience is i did not want to leave! the restaurants and room service were five star quality. spa facilities were very enjoyable. the health club area was very well equipped. we took advantage of a few of the classes in the health club and thoroughly enjoyed those as well. the concierge service was excellent great recommendations and assistance in obtaining tickets directions etc. lovely hotel. extremely comfortable accommodations. we booked a suite and it was well worth the price in every way.',happy
id36742,' the staff and the hotel were both wonderful. the ritz was true to their reputation at this property. even with all of their business travelers they were very kid-friendly. they welcomed my - year old daughter with a gift from their toy wagon (the toys were a bit childish for her but it was fun nevertheless) at check in. they also had a plate of homemade cookies drink and kids menu on a tray and a child is bathrobe in the room waiting for her. they really made her feel special and which ultimately made me . it was snowing outside and we had a beautiful view of michigan avenue from our room...it was a breathtaking with the snow on the tree tops the lights on the street and the horse drawn carriages across the street! the staff was professional personal and attentive. the watertower mall is connected off of the second floor so we didnt have to go outside to go shopping or to the food court or restaurants at the watertower. just outside the back door was the hancock tower with its beautiful views and the cheesecake factory downstairs in that building. one of the highlights of the trip for my daughter was making cookies with her friend in the executive kitchen with the chef. they brought the cookies up to the room after they had baked with decorative icing for the girls to decorate their cookies. the design of the room is traditional and a little ornate for my taste but the bathrooms are beautifully spa-like. the bed is comfortable and clean and the room is quiet (you cant hear doors close or anyone in the hall) and the room gets dark and stays very dark in the morning until you open the drapes - for a good night sleep. the concierge was excellent with all of their recommendations. the staff couldnt do enough for you to make you feel taken care of and making the stay special. the make you feel like a welcome and valued guest in their hotel. we will definitely be back.',happy
id36743,' i just returned from a three night stay at the holiday inn washington-capitol. the hotel is conveniently located near many washington tourist destinations. the air and space museum is a very easy walk as is most of the other smithsonian museums. we were also able to walk to the washington monument. having a starbucks in the lobby was great as the coffee and coffemaker provided in the room were lame. the rooms were typical hotel rooms. nothing special but adequate. clean enough but not really nice. once problem was that there was a train track directly outside our window with passenger and frieght trains travelling by regularly. the noise was not that bad but it could be bothersome to someone who is a light sleeper. also if you plan to eat out or shop you have to leave the area. there are no restaurants. there is no shopping. unless you consider mcdonald is or cvs great eating or shopping. finally dont choose this hotel because of the rooftop pool. it is pathetic. very small very crowded and not very clean. and if you are looking for a great view of the city forget it. there is a tall solid wall around the pool. you really cant see a thing unless you stand on a chair and peer over the wall. but then you will get yelled at by the attendent a the pool which can be embarrassing since the pool is crowded. the staff was nice enough but not really helpful or enthusiastic. for the $---+ we spent per night we could have done much better even if we had to use public transportation or taxis. bottom line-i would never stay at this hotel again. the convenience is not worth the mediocrity.',not_happy
id36744,' this was the first time that my girlfriend and i stayed in sf and we were unsure as to whether to stay at fisherman’s wharf or union sq. we decided on union sq. based on feedback on tripadvisor and it was absolutely the correct decision. the area felt very safe both day and night which was important to us both. we were delighted with the jw the location was perfect walking distance to all the shopping and restaurants around the square (a - minute walk) the cable car and to chinatown. market st is about a ---- minute walk and there is loads of good shopping there too. it costs $-- maximum to get to fisherman’s wharf and there were always cabs available outside the hotel even over thanksgiving when i imagine it is busier than usual. the hotel is also very near to all the car rental companies which was also really useful to us. the hotel itself was perfect – we paid $--- a night and stayed on the --th floor with a fantastic south-facing view. the room was great a decent size immaculate quiet and had everything that you could need (you shouldn’t spend too much time in your room in this city anyway…) the staff couldn’t have been more friendly and helpful. at the concierge desk kyle yergensen is worthy of a special mention for all the spot-on advice he gave us with regard to drinking and dining; a real credit to the hotel. we will absolutely stay here again when we return to san francisco and i think the £--- a night rate is about right.',happy
id36745,' i had some reservations about staying here however it suited our needs. basically we wanted a bed for - nights whilst we were in nyc and a shower and close proximity to times square. how can anyone complain about the hotel for the price! yes it wasnt the cleanest yes the shower needed to be be on for up to -- mins before it ran hot but considering the price it was good value. the staff were efficient (if not the most happy) on the front desk but who cares - youre in new york city! stay there save some money and go shopping!!!!!',not_happy
id36746,' we drove past this hotel for years before we realized that it is a full size resort. this hilton has it all--a variety of room types great dining great shopping a gorgeous swimming pool its own marina beach volleyball a full spa tennis courts lots of free activities--and it is all right on the beach. it is also within a ---- minute drive from the airport downtown and old town. we were surprised to learn that this property is -- years old this year--it has been upgraded and so well tended that it seems much newer. service is also spectacular. ask for tc at the front desk if she is available. minor complaint #---$---day to park your car is absurd for anywhere in san diego but especially when there is free parking on the street in front of the property in a relatively safe area. minor complaint #---wifi is free but service is weak which explains the gathering of people with laptops in the main lobby every day. no hotel property is perfect but this one comes close. we rented a waverunner and followed a pod of dolphins just --- off the hotel marina at slow speed of course so we wouldnt disturb them. you cant beat that.',happy
id36747,' we stayed here via hotwire which rated this hotel -.- stars. we found the hotel and room to be very nice and comfortable in a good location.',happy
id36748,' my wife and i just returned home from a - night stay at the four seasons chicago and as usual the four seasons delivered. our room was not ready when we arrived but we were quickly ushered into the bar for complimentary drinks and appetizers while we waited. which worked out perfectly as we were both hungry and enjoyed having a drink. our delay was no more than -- minutes. we were in town for our anniversary and the hotel made a surprise delivery of champagne and chocolate covered strawberries on our first night. the timing was perfect as it was delivered about -- minutes before we were planning to leave for our dinner reservation so it made for a nice before dinner drink. the rooms are large and well appointed the service is exactly what you expect from the four seasons (which always seems to exceed my expectations) and the location is perfect one block off michigan ave. perfect chicago hotel for any type of stay.',happy
id36749,' our stay at the w was plagued with difficulties. these included: - door keys which never worked despite following the endless instructions about not putting the card keys next to wallets keys phones etc etc etc - windows that wouldnt open - built in shutters which you couldnt open so the room was permanently in semi-darkness. added to this was the daily wifi charge - inconceivable when every other coffee shop and bar provides it for free. however by far the most concerning aspect of our visit to the w was that over two months after our stay a charge for several hundred dollars was debited from my account. clearly guests card details continue to be held on file long after those guests have departed. this charge was debited without consultation - or consent - and related to parking charges which were never incurred. beware.',not_happy
id36750,' no doubting its a very good hotel. but...it is a hilton and had we not had the view over ground zero we could have been in a hilton hotel in any number of large cities. at least you know what you are getting. special mention has to go to joe one of the concierge and steve one of the doormen. excellent service above and beyond. joe managed to get us booked into a new years eve dinner dance at a restaurent within - mins walk of the hotel at less that --hr notice and it was fantastic value at $--- for two inc - courses + live music + an open bar ----pm. steve managed to get us an immaculate stretched limo for our trip to see fiddler on the roof at just $-- door to door!! thanks guys. the extortionate prices of the hotels breakfast ($--pp) can easily be avoided. there are a number of good restaurants and deli-diners for that authentic nyc breakfast or brunch in the financial district. the stage door deli - essex cafe and paninis are all within a few hundred metres and offer great value for money and are recommended both for food quality and that edgy nyc atmosphere. for dinner we would heartily recommend giovanni is atrium ( italian ) and les halles ( french ) both exellent and again within easy walking distance. oharas bar-restaurant next to the fire station adjacent to ground zero is ok but couldnt be recommended pretty basic food and service and not that cheap. worth seeing-doing while you are there? uss intrepid circle line boat trip central park etc. at the empire state building avoid the queues and buy the virtual flight tickets off the guys in the yellow jackets who will offer you tickets while you are in the queue for the empire. sure its a few extra dollars but it will save you anything up to a - to -hr wait. another alert! we bought a city pass book for a number of attractions prior to going. it states in the city pass that it allows you to beat the queues and go straight to the front of the line....it doesnt work you will be directed to joint the queue at the back just like everyone else. national history museum adjacent to central park.it is good but probably needs at least two days to do it justice. cabs were an total lottery. we had the full spectrum from a genuine new yorker type ( a la de niro )who was great. the other end of the scale was an atrocious driver of far eastern origin who it seemed had little or no idea of geography or driving skills and even decided to stop for petrol and take a leak while the meter was left running and added about $- to the bill...bizarre. for real night time entertainment either head for chinatown ( winnies is fun although not for the faint hearted ). swing-- a really cool jazz bar-restaurant on --th street offers a great value fixed price - course meal for $-- before -.--pm ideal for pre theatre eats. just along the street from there is a great piano-singalong bar where you will be entertained by broadway singers for the price of your beers. the oyster bar on the lower level at grand central station should not be missed. new york really is spectacular. overall a great --th birthday trip. i just need a holday to get over it now!!!!!',happy
id36751,' this gem of a hotel carved out of the old taft on -th is ideally located in mid-town for for both the theater district and great walking. we have walked to the metropolitan and the high line park for a true new york fix. and you never need a cab to get to a broadway theater or a good restaurant. the staff remembers you and is very accommodating and the concierge is a jewel.',happy
id36752,' the dana is my #- choice in san diego! this is our second there. my son lives in san diego and i always stay at the dana when visiting him (id much rather get a room than stay at the bachelor pad then all i would do is clean for them!) the staff is awesome just love those guys! they are very accomendating in every aspect! it is a great place to stay!',happy
id36753,' great service by all the staff. had a few days of meetings and the staff was great! good food and the jr. suite was really nice!',happy
id36754,' all upgrades were in the front entrance and lobby. rooms beds bathroom have to be the worst i have ever seen.. - channel tv with snow - iron for the whole hotel.. need i say more!!!!',not_happy
id36755,' hotel was a great location near restaurants shopping and subway system. staff was very acommodating even went down the street to purchase a new york times for me. boston hotels are all expensive but this one was well priced.',happy
id36756,' would not recommend this hotel the room was musty smelling and the breakfast buffet was terrible. hotel is over -- yrs old and there were no renovations done in the bathroom and there was mildew on the bath wall. the air conditioner is loud and old needs to be replaced. the scrambled eggs were microwaved in a plastic bag (saw the server putting them in the hot tray) and they tasted gross could not eat it. definitely not recommending this hotel to any of my family or friends.',not_happy
id36757,' i just stayed - nights at the melrose in washington dc. i booked it because it was reasonable compared to other hotels in the area and for location near metro and downtown. after i made the reservations.. i read horrible reviews. i was worried.. however to my surprise i found a great hotel not too large therefore friendly service well kept and an excellent location with a very spacious room. it is only about six blocks to georgetown seven blocks to dupont circle and across washington circle from the k street corridor. rooms are very quiet considering all the sirens in dc. with a circulator stop in the same block moving around was easy. even cabs were ok. from national gallery to hotel only $- with tip. all in all i recomend it. who knows what happened to the rest. in fact for about two days in a row carpets in hallways and rooms where being steam washed. definetely one can tell staff and management care for their guests.',happy
id36758,' location is pretty good close to all areas including the gayborhood. checked in fairly late so my regular room was upgraded to a club room. the room was typical clean standard room nothing special the tv was old in today is modern high tech world. the wifi was extremely slow. the club room was pretty average an ordinary selection of breakfast items you would find at any midwestern motel they were out of coffee and even after i asked the stayed out of coffee. the furniture was very outdated the view was good pretty amazing. make sure you check your bill before departure i was charged for the wifi and it was to be included in the bill.',not_happy
id36759,' the people at reception were very friendly and helpful and the family suite we had was spacious. our teenagers were fascinated by the numbers of people doing tai chi every morning outside the apartments opposite! this was a very good location from which to get around the city - we walked a lot. the neighbourhood felt very safe and there were lots of good places to eat nearby including a fantastic cuban restaurant. the only san francisco attraction we werent too keen on was fisherman is wharf - it was heaving with people and very tacky - even the sea lions had given it up for a bad job and left for the summer! alcatraz was really interesting with an excellent audio tour. we love san francisco and hope to return.',happy
id36760,' the hotel is ideally located with many sights and shopping opportunities in walking distance - grand central station empire state building chrysler building fifth avenue macys etc... however the hotel itself is very dated in decor with a dark imposing lobby in browns and shabby bedrooms. i found the staff to be rude on occasion and the general management did not seem like that of a big name hotel like the hyatt. i agree with one of the other user comments about the noise - due to the interconnecting rooms you hear everything from your neighbours plus lots of doors banging and general noise from the corridors. the rooms do not have mini-bars-fridges so no water or snacks without going down to the vending machine on each floor or paying a ridiculous amount for water on room service. if you want a basic hotel with a recognisable name in a good location then it may be a good hotel but i personally wouldnt stay here again.',not_happy
id36761,' very nice hotel. great location. friendly staff. the rooms are comfortable up to date with todays style and very clean. beds were comfortable. work out room includes weights treadmill and ellipticals which are all of good gym quality. pool is smaller but it is a hotel not the olympics. there is complimentary computers with printers homepage is set up so you can print your airplane boarding pass. i found the breakfast of good quality it was your typical cereal yogurt fruits and they had microwavable jimmy dean bacon egg buscuit sandwhiches. i personally tried these and they were pretty good. one reviewer complained the furniture was cheap i did not feel this way and have stayed at my fair share of hotels. downside of this hotel: thin walls.',happy
id36762,' -st stay in la (vacations) and we chose the elan based on the reviews posted on tripadvisor... what a good pick! we are used to travelling across the globe stayed in many - and - stars hotels and event though the elan is not rated - or - stars we must co',happy
id36763,' avoid this place like the plague! not only is it well past its prime but our room was infested with bedbugs. i was attacked by bedbugs so i called the desk and showed the night manager the many bugs in my bed as well as my bites and the bloody sheets. she sent us to another room which was not made up. we finally got a third room and after another shower spent a fitful basically sleepless night. the bites were severe enough that they required medical attention when i returned home certainly not what i expected. i understand that bedbugs can infest even the most upscale hotels but i expect the management to deal with problems quickly and competently. it took many e-mails and unreturned phone calls to the manager to finally get a vouchefr for a free night. this was not satisfactory to me so i called the best western customer relations department and was credited with ----- points. i thought the points were in addition to the free night as i would never have accepted one free night for the pain and inconvenience i suffered. when i tried to use the voucher at a subsequent stay at another best western i learned that the eagle rock had cancelled it. so much for taking care of customers. there would have been no amount of money i could have been paid to stay in this hotel had i known i would be eaten alive by bedbugs. i thought the voucher plus the points was barely satisfactory but by that point i was tired of the weeks of hastle. i guess the eagle rock management thinks letting you stay free if youre attacked as i was is enough. if youre willing to be bitten by bedbugs to get a free night (and that only after persistent phone calls and e-mails) the eagle rock is the place for you. otherwise i suggest you find someplace else. almost anywhere else would be an improvement.',not_happy
id36764,' i stayed at the sheraton suites san diego for three days on business and this hotel has a lot to offer. it is located within walking distance to a lot of the downtown attractions or you could take the trolley which has a stop - blocks away. the hotel staff were also very nice and gave a lot of information on things to do in the area. i would not recommend renting a car and parking because i saw the fee to be $---day when you probably wouldnt do a lot of driving in the first place. overall the rooms are clean and quiet. if ever again in the san diego area i would stay there again.',happy
id36765,' hotel is in need of an update. carpets in the hallways and elevators are very dirty. there was mold on the caulking of bathtub. furniture is tired and old. the reception area is *tiny*. on the good side staff was very pleasant and accommodating & the location is very close to downtown denver area and shopping centers.',happy
id36766,' my husband teenage daughter and i stayed here for two nights earlier this month and had a very nice stay. the room was very clean spacious and quiet. the location right near the prudential and copley square malls newbury st. and numerous restaurants cannot be beat. it was also convenient to have the upscale ---hour shaw is supermarket close by so we could stock up on breakfast items and drinks. like every marriott i have stayed at the service was wonderful. the bellhop who took our bags to the room was very friendly polite and even volunteered to bring a mini refrigerator to our room as he noticed we only had a cooler. the front desk clerks were all cheerful and helpful and housekeeping staff kept everything nice and clean. it was also nice to have free internet in the room. the only slightly negative thing was that the shower was very basic ( medium flow pressure and no hand held extension) and there was no tub. overall. i would highly recommend this hotel and would definitely stay there again.',happy
id36767,' for a chain this hotel located right in the heart of downtown phoenix cant be beat. the staff is great i had consistently great service from the front counter to the restaurant to the housekeeping. everyone was great and eager to help make my stay just a little nicer. the rooms are fantastic and well kept as you would expect. the lobby is beautiful and modern the floors are gorgeous and the furniture is eye catching. the parking situation is someone annoying but given the location to be expected (i stomached the high valet fee). the pool is beautiful and is set amongst the skyscrapers of downtown phoenix with the planes taking off from the airport cruising by in the distance. the gym kids well kept and while somewhat small for a hotel you could do worse. the downstairs sports bar is pretty straight forward and offers a wide variety of selections. i had the buffalo chicken sandwich with a side salad and both were very good the salad somewhat moreno than the sandwich. they offer sushi which i would probably stay away frombut beyond that i doubt you can go wrong. if you are attending a convention it is right across the street so you cant beat the location. there is also a salon just around the corner good for men or women that isnt a part of the hotel but is attached they did a reasonably good job as well (i walked in without issue). if you need a spot to stay downtown this will serve you well.',happy
id36768,' we were there for a national convention so i guess overcrowding was to be expected. although we booked a room for - people the room was very small (two double beds barely room to move around for two adults and two children). the bathroom was very small. corridors were narrow. elevators were crowded. check-in was crowded but did go fairly fast. i had requested a refrigerator online prior to our stay and got an email confirmation but when we got there they had no record of my request. we did get a small mini-bar refrigerator later the next day. we had to call for extra towels every day as the housekeeper only left two clean towels for four of us. parking was very expensive. there was only one restaurant in the hotel which was crowded and had a wait to get in (good food though). the starbucks there didnt have decaf coffee after noon they said they only made decaf in the morning. never had that experience at a starbucks. spa and fitness center cost extra. the pool was free but outdoors with no place to change clothes except a small bathroom in the corridor.',not_happy
id36769,' this hotel is in a street surrounded by residential buildings and you get a real feel for what it would be like to live in the area. we found a great diner nearby (joe junior is) that became our regular breakfast place a laundry that delivered a bar on the corner (mumbles) that did great scallops in the restaurant and were only a few blocks from union square is shopping restaurants and subway. we had a room with an ensuite and were glad of it as we were there for a week. we were on the second floor so could walk up which was good as the lift seemed slow. it was amazingly quiet (although the air conditioning could rival a jet engine for noise so we didnt ue it) and clean enough. the bed was a little hard and only a double but i wouldnt hesitate to go back as the location was the real star.',not_happy
id36770,' you pay what you get just for the convenience of an overnight sleep and free shuttle i am not impressed with the room and the noise of the mini-fridge but i found that it was better than the breakfast. there was very limited variety of food selection the hot food was empty when we get there around -.--am. a few of us were asking to see if we could have hot food replenish i was told by the guy around the kitchen area that they were closing at -am and we will have to wait for -- minutes. by the time we finished our toast and coffee not hot food we were locked out from my room. our key did not work. front desk sent us back to wait outside our room while she was paging the maintenance. shortly the maintenance staff arrived with all equipments tried around -- minutes could not get it open. he then told us that he has to call locksmith. i was panic and told him that we have a cruise to catch. he then immediate went to front desk to ask for further help. melissa ( front desk receptionist) was talking to him and trying to look for the master code...meanwhile we were sitting at the lobby panicing. melissa was serving other guests for the next little while chatting and smiling however she has never apologize to us on the situation. she did not even approach us to calm us them when she was not with guests. she has no eye contact nor smile to me all the time while we we were pacing in the lobby. i went to her a couple of tiimes she told me they are working on this and will get me to cruise ship without looking at me. i felt i am the one that causing her inconvenience. after an hour later the maintenance staff finally got it open. he apologized to us and asked us not to lock the door when we leave. he was more courteous than the melissa. when we checked out i asked if hotel can give us the shuttle to the cursie port. melissa told me i will have to wait until -.--pm as all other shuttles were full. it was --.--am and we of course do not want fo wait for - hours. as such we paid the taxi to the ship. i was amazed on her coldness to us with the situation. she was friendly to other guests but a complete opposite to us not only she has no smile not a word of sorry she did not even go out of her way to offer us the taxi - shuttle to the cruise port. what a bad experience.',not_happy
id36771,' we stayd here for - nights in a standard king room. we were very with the hotel amenities such as the kiosk in the lobby for quick snacks and coffee the convenience store and the laundromat for hotel guests only. the hotel is in a great location close to fishermans wharf cable car stops ghiradelli and pier --. the rooms are comfortable although the room we were in --- was located close to the elevators and we could hear people getting in and out. the only negatives things i would say about his hotel is that the room service menu is small and isnt -- hours and the other thing is the air conditioner in the room. it was so noisy and kept turning on and off during the night which woke us ip several times. it didnt even coolnor heat properly no matter what setting it was set at. i would stay hre again but i would make sure that i has had a room with a decent air conditioner as it really affected our sleep.',happy
id36772,' we are a family of - (kids -&-) and we live in manhattan - i won a weekend stay in a -br suite and reluctantly we packed up for a stay-cation. we were stunned. two big rooms with - large sunny windows each (again that view is wonderful) lovely whimsical decor. terrific staff a tv in each room - it was fantastic. we were surprised by the number of families in the hotel. the lobby seemed always packed (wifi? dunno why) - it was my birthday and the woman who had arranged the reservation also arranged for a bottle of wine from ... wait for it... cupcake cellars. clever thoughtful and a lovely surprise. beds were huge and everyone slept beautifully. id stay in this chain again wherever i was traveling. one thing: i booked my pillow choice on the night before we left and i am not sure if i got the pillow i requested. that is not even a hiccup of a complaint but make your my concierge requests before the weekend.',happy
id36773,' spent a few days over labor day at this hotel. it is very close to everything (times square empire state building herald square) but not in the middle of the madhouse that manhattan can be. it is close to bryan park which is loverly to sit out and take a break from the city. my suite was quite big for ny standards. the bathroom was clean and she shower had good water pressure. the bed was very comfortable and there was lil to zero noise coming from the city. i slept in both nights i was there so i didnt require housekeeping. the breakfast area gets very busy on a morning so it is advisable to go early or just before they close. typical hotel buffet breakfast but everything was fresh and the attendant paid close attention to the levels and the cleanliness of the area. there is lots of space to sit but you can always take your food to your room. safety is good as you must have your room key to go up. i did have a friend come over and the lobby security guard was a bit mouthy and confrontational even after i showed him my room key he just kept rambling on. not a huge deal. this is a great place to stay especially if you dont want to be in the zoo of people at times square. almost everything is a quick short walk away and the d train stops one block over.',happy
id36774,' stayed here mid jan for three nights. paid about £--- for a room with two queens for three people. room was fairly big and more than adequate for three people-three large suitcases. bathroom was basic - shower sink and toilet (plenty of towels) - clean so what more do you want? free wireless was great but at times was a bit slow but nothing unsurmountable and having a laundry room was helpful. we were on third floor and near sauna room which unfortunately we had no time for. to negate some myths we never had any issues with the temperature in the rooms and the location contrary to various negative comments is absolutely no issue. we walked or used metro for three straight days and had no car. never had any issue going to hollywood or universal. metro contrary to various myths is literally --- mins walk and not a distance at all. (vermont-santa monica station). its three stops from main hollywood and about - from universal (--mins). we took airport shuttles to and from hotel to lax (cost £-- -£--) total one way for three people. bear in mind you are in shuttle for up to - hours as you pick up various people bit frrustrating but knocks off considerable amount considering cab fare. just read my book and slept and to be honest driving around various suburbs of la was not a major hindrance and got to see things i would not have seen. back to room various takeout options (hotel lets you get this delivered) and restaurants nearby. if you walk up towards vermont-sunset station you;ll find a brilliant mexican (yucas). breakfast in hotel was absolutely fine. okay so its not fresh juice or made to order eggs but it was absolutely fine and set us up for the day. toast tea coffee fruit and fresh waffles made to order - what more do you want. also sausages and bacon as awell so not sure why all the negative reviews. okay i think i would have eaten out if it wasnt included but really for the inclusion in room price it was a steal and very filling. staff in the breakfast room very friendly. in fact the staff we encountered were all friendly particularly one who made sure we didnt lose our money in the detergent vending machines as they were temperamental and sent us across the road to convenienvce store which was selling detergent farily cheaply. the only ngative is la hotels are expensive - lets just say i stayed in vegas for - nights in various nicer hotels sand it cost me the same as - nights in la!! neighbourhood was fine there were a few dodgy elements but to be honest most of la was like that - we never had any trouble',happy
id36775,' we stayed there for our part of collage trip. hotel was very close hollywood and universal city. if you have a car there is no problem. there were some shopping places and whole foods market around very close. we we got there around - pm our room wasnt ready which was understandable. the person at the reception desk was not helpful. we requested to leave our car there and go to downtown while we were waiting for our room. we asked him some maps and information brochure about the city. he just pointed some place and went on talking on the phone. he was continuously talking the phone and never tried to help us. he even didnt smile or show any empathy. the internet wasnt working and he didnt care or help with it. at the end we used our laptop and figured some information from internet. when we decided to go he called us that the room was ready. i thought it was already ready he was just enjoying our waiting. there wasnt any map or any information other than sightseeing tours. breakfast was ok. eating breakfast on the tables looking to the pool in the morning was a good start.',not_happy
id36776,' my wife and i stayed there - nights. clean comfortable - minute walk to a variety of restaurants and the metro station. the staff is gracious and hospitable. we actually had a heating problem on the last night (and it was a cold one) but we were fairly compensated and graciously apologized to. if you stay there dont forget to eat at the mexican restaurant right after crossing he bridge- we loved it! a delicious chicken fajita (and fairly large one i might add) for a mere - dollars! we found ourselves eating there - consecutive nights.... back to the hotel- fast internet connection simple yet tasty breakfast in short for the price you pay- i believe it is worth it. i cant say it is cheap- but compared to other hotels in that area it is. enjoy dc!',happy
id36777,' our organization held a series of back-to-back meetings here. they were great to work with very accomadating and a reasonable price. we hope to go back next year.',happy
id36778,' we stayed at this hotel for - nights and our last night there our room did not get clean when we called to get it clean the lady at the front desk was very rude and asked when we were leaving i wanted to leave right then and there we over looked the bottom of the toilet not being clean but not getting the whole room clean was unacceptable. i had to make the beds up and clean the room myself. thanks for the vacation.',not_happy
id36779,' i stayed at the hotel with my family over a weekend. we were in town for a wedding. the location is great right in midtown. the lobby was beautiful however there was a wedding in the hotel over the weekend which had music playing so loud directly above the lobby that you could not hear yourself talk while you were in the lobby. the rooms were nice but small. i had a larger room and was not able to use the toilet without closing the door. it was that small. the staff was not very visible. the bellman was nice at check-in but then i could not get any help getting out of my room. i also had to physically carry six suitcases up the staircase in the lobby without anyone offering to help. they did find me a taxi but by then it was too late to help with the luggage. the restaurant was nice but very expensive and the food was disappointing the say the least. as an example we asked for toast with our breakfast. it never came when it finally arrived it was two pieces of slightly warm bread on a cold plate. not what i would expect from a hotel of this quality.',happy
id36780,' really nice vibe. one of the few hotels ive stayed in nyc where i actually enjoyed going back to the room during the day; might have been physical orientation where there was lots of natural light. room was small but very comfortable and the shower was a hoot (one of those waterfall ones). only thing to beware of - when they say twin bunk there is not that much space between the top and bottom bunks (pretty much standard bunk beds?) so if youre over about -- either plan on sleeping on the top bunk or be prepared to duck a lot. neighborhood felt safe when coming back at night from the theater. convenient to the garment district and close to subway stops that go up broadway or lexington so it is convenient for both times square-theater district and the museum mile. also fairly close to the bolt and megabus stops. most of the other places ive stayed in nyc have been fine but im in no rush to stay a second time. this hotel is on my very short list of i want to go back there hotels.',happy
id36781,' amazing room and staff! great view! it is perfectly located on michigan avenue above the --- shops. it is across from the john hancock building. my wife and i went to chicago on a romantic get-away and we could not have chosen a better hotel.',happy
id36782,' my friend and i stayed in this hotel for - nights from january ---. i had checked out many reviews and found that this hotel suited all our needs and also got good reviews. we arrived by shuttle bus from la guardia around - pm. our room was ready as we had asked for an early check in. our room was on the top floor (-th ) end room. as we were at the back of the hotel overlooking the pool we never heard a sound. the - young ladies at the reception were very helpful and gave us a map pointing out the various places that we wanted to visit. the room had - double beds which were very comfortable a nice black fridge and microwave a small wardrobe small washroom. tv with lots if channels and a dresser. they suppied a hair dryer shampoo and body lotion. there was a small gift shop in the hotel. the gentleman there phoned to confirm our shuttle bus reservation. the deli next door had good sandwiches. there was a food emporium supermarket very close to the hotel when you turned left out the front door. we found everbody that we spoke to in manhatten to be so helpful. the subway was very convenient . we picked up our tickets for the opera by getting off at the lincoln centre. we walked to broadway the next day to see equis . we walked to st patrick is cathedral and some museums. some were to far so we had to take a taxi but they were very reasonable. we found an excellent high class chinese restaurant acoss from the lincoln centre. also a fantastic japanese seafood buffet restaurant at -- nd street and -th ave. it was a very pleasant walk to the hotel. i would have no hesitation in recomending this hotel to anybody who wants a good clean hotel with pleasant staff.',happy
id36783,' we stayed here for three nights in april on a whirlwind trip of san francisco. although i have given it five stars please note that it not a five star hotel (and doesnt claim to be) but my experience of it warrants five stars. we booked this hotel based on the good reviews on tripadvisor and we are so glad that we did. due to flight delays we didnt get to the hotel until --:--pm. we called ahead and the kept the office open late and waited for us to arrive. when we checked in we were given maps of san francisco details of transport to various sites and a few places to avoid which was fantastic. we love to walk and walked everywhere from the hotel. if you walk from the hotel along polk it is a lot flatter than most of the road down to fishermans wharf. it took us about ----- mins to get there so it is convenient. the rooms are spacious and comfortable and i never noticed lots of noise either from other guests or from traffic outside. there did not seem to be a lot of amenities that you may expect in hotels but then we were out visiting sites etc all day and were only really there to sleep so it was perfect for us. the owners are very friendly and only too to help the rooms are great it is convenient and it is definitely worth staying here. highly recommend this hotel.',happy
id36784,' room was not quite ready upon early am arrival. guest service agent theresa thomas is among the most sincere and professional gsa is that i have met. i stay in hotels over --- nights per year and she ranks among the very best. she went out of her way to make sure my wait for the room was as painless as possible. theresa kept me informed of the status of my room and expedited the process. experiences such as these is what will keep the capital hilton as my number one choice when in dc for business.',happy
id36785,' my wife and i stayed at this hotel for my christmas party which was held in one of the ballrooms. the floor we stayed on was apparently undergoing renovations as evident by the plastic carpet protectors and boxes of floor tile lining the hallways. after our party we returned to our room at about - am and went to bed. at - am workers in the room immediately next door began cutting floor tile on an electric saw and mixing grout with an electric mixer. my wife spoke with the manager alezia johnson who stated that the construction was beyond her control. we asked for a different room and were told the hotel was full. we asked why we were not told about the construction at check-in and told that it was not their policy. we were told that the construction started at a reasonable hour for a saturday morning and that ‘maybe we should have gone to bed earlier!’ at that point we refused to pay for the room by withdrawing authorization for the charge. our credit card was charged anyway. this is being disputed with american express. construction is a fact of life however it seems like common sense to put a few buffer rooms between the construction and the guests and if as in this case the workers will block the hallway with tools and construction supplies they should have closed the floor for safety reasons. the only thing more appalling than the noise at - am was the manner in which the management handled the situation.',not_happy
id36786,' have just got back from - nights at the sofitel and cannot fault this hotel . although the rooms are a little small they are spotless and the bathrooms more than make up for the smaller bedrooms . the attention to detail is great and nothing was to much trouble for the staff including a late check out at short notice and for no extra charge -but the main thing about this hotel is the location ! - mins from times square right next to -th avenue and the list goes on and on - nearly all the main sites are within working distance and if not the subway is only - mins away . the best place for breakfast is the red flame diner a couple of doors away and if your looking for a nice relaxed beer in an unpretenious bar then virgils just down the street is great with friendly bar staff and great bbq food .',happy
id36787,' we justed returned from a - night stay. my husband was on business and i was pleasure. the hyatt is a few blocks away from the riverwalk the alamo and about -- minutes from the airplort. a cab from the airport is around --.--. the riverwalk is a few minutes and the alamo is about a five minute walk. there are many shops for the tourists and most have the same stuff give or take a dollar. the room was comfortable and spacious. the bathroom was clean and restocked with amenities each day. the water is hard so i would recommend bringing better shampoo and conditioner. we were on the --nd floor with a view of the alamodome the sky tower and the downtown area. the breakfast buffet was --.---adult and many hot and cold options. overall is was a good stay at the hyatt...very clean and comfortable',happy
id36788,' easy location lots of free parking friendly service- only issue for me is i prefer to have some type of restaurnat in the lobby of hotels i stay at- this one does not (yet) however plenty nearby. overall terrific value.',happy
id36789,' my wife and i spent the weekend in dallas recently for our anniversary. we stayed at the w at victory plaza. the hotel was of course wonderful but the staff was what really made it shine. meghan at the front desk was fantastic and added a few extra touches that made our stay memorable. the hotel also has a concierge shuttle that took us to our dinner reservations and picked us up right on time.',happy
id36790,' great service room was wonderful and we loved the valet service!! we will definitely be returning the next time we are in san antonio!!',happy
id36791,' service was prompt and very polite. we got the largest suite they had and because they couldnt upgrade us they gave it to us for the price of a deluxe room. view was amazing looking over the mag mile south toward the tribune building. lounge was intimate enough for a couple but still felt like an upscale lounge where you could meet with friends. room service was great and willing to pick up the plates right after we were done. all in all it was a great stay with a pleasant surprise around every corner.',happy
id36792,' first impression on entering the lobby was the overpowering smell of the waterfall and fish pond dominating the courtyard. over bright ceiling floodlights did nothing to obviate the shabbiness of the decor. once in the room we were again overwhelmed by odour - this time the nasty citric and chemical smell of liberally used room deodorizer. chipped paint dirty upholstery and carpets that did not look like something youd walk on in your bare feet. the breakfast is included in the price and it was an adequate buffet with lots of fresh fruit and healthy options though the deeply charmless setting is a problem. staff very efficient and friendly though my one and only request over my - night stay produced a disappointing result: i called housekeeping to ask for a kettle and few minutes later a man came to the room to fix my heating. i explained the heating was fine and what i asked for was a kettle which he proceeded to radio for. what i ended up with was a phone call to tell me there were absolutely no kettles in the hotel. this hotel badly needs a renovation and re-think.',not_happy
id36793,' weve stayed here a few times in the last -- years. always a - bedroom suite. excellent location. most staff are terrific. when we booked this time we inquired as to whether a remodel had been done recently because the last time we were there a couple of years ago it was looking ratty and in need of an update. we were told it was remodeled in ----. the public spaces all look terrific. clearly carpeting is new and so is wallpaper. but they never bought new furniture. we checked into our suite and were so disgusted by the filthy furniture that we demanded the head of housekeeping and the manager come to the room themselves (see picture attached). greasy black stains on all the furniture except the bed food stains and crumbs on seating all wood furniture was cracked and chipped. there were gross tains on the rug too. look at that disgusting white drip on the couch! that was on the floor too! ewwww! the manager blamed it on housekeeping the head of housekeeping blamed it on management they both blamed it on the cheap owner . we are gold-platinum level with marriott so we expect a high level of cleanliness (see review of fairfield inn santa cruz-capitola) especially with such a high price point. we tried to move to a different hotel immediately but nothing suitable was available in our price range. we went with staying there we switched to another suite (and made sure it was inspected before we moved in) on a higher floor. carpet was clean but furniture while not as gross was still dirty so we had housekeeping bring extra sheets and we covered all the furniture. we also didnt let our daughter even open the sofabed we just let her stay on top of the covered sofa instead. the bathrooms in both suites were just okay-clean neither one looked like it had been truly scrubbed in a while. curtains in both rooms were dingy-dusty-old and clearly have not been replaced since the place was built and clearly not washed since the reno. i will say that at least there were no bugs anywhere of any kind. and the manager gave us ---- marriott points for our trouble. as for the people reporting this hotel as clean well if you are in a room that only has beds that is the case but if you have a sofa or armchair that is totally not true. and maybe im just more tuned in because we travel so much but really stains on the carpet? no excuses for that - get a d*mn carpet steam cleaner and get the stains out between guests! and one warning - if you have a car it will cost >$-- to valet park it or >$-- to self park be sure to account for that in your budgeting. we used to be able to park in a lot down the street for $-- overnight but now they got smart and have raised it to $-- so youre kinda screwed because of the downtown location. if you can ditch your rental when you get there do so.',not_happy
id36794,' my boyfriend and i stayed at the hotel and were uncomfortable for all of our stay. the room was small with little storage space light and the bathroom was inconvenient. the shower is not comfortable to use the water gets everywhere there isnt a fan or even a proper door. i have to say that we werent impressed. will definitely choose another hotel the next time we visit.',not_happy
id36795,' could not ask for a better hotel. it is location is great. restaurants and shopping are a very short drive away. this is an all suites hotel with indoor pool. the price is just right. this hotel is ideal for families. the suites are spacious and clean. it offers a full breakfast which is always good. the reception personnel and workers are polite and professional. overall this is a good hotel with reasonable pricing.',happy
id36796,' we stayed in this hotel from the -th august until --th august with another couple whilst we travelled along the west coast. the other hotels that we stayed in were beautiful and we assumed that because of the cost of this hotel and the good name it would be to. the reception area of the hotel was pleasant enough but as we began to walk to our room the hotel deteriorated and began to feel more like a motel. we were place on the ground floor overllooking the car park. our balcony consisted of a dead cockroach and two minature smashed vodka bottles from a room above. when we firsted entered our room it was so dark that our eyes had to adjust. there are only lamps in the room and they seem to slightly brighten up after about - minutes leaving the room quite dull and gloomy. the room is in need of refurbishment and the bathroom felt dirty. one day i dropped an earring and went down on the floor to look for it not a pleasant experience. the good thing about the room was the large comfortable bed. the wafer thin walls mean that you can hear the people in the next room word for word. one night our friends rang reception at three oclock in the morning to complain about the gathering of people in the next room having a mini party. reception said that they had alot of complaints about noise and that they would send security but they never did. after the third phone call they as good as said that they dont deal with noise issues as they are due to thin walls and not people being excessively loud. my husband and his friend used to play a game count to -- before a door slams. no wonder they provide ear plugs and a sleep kit. the safety deposit box in the room is a joke. it is mounted in the side of the wardrobe and is about - --- in depth. infact our friends in the next room called us to look at it because it was so ridiculous you had to try and pile items on top of each other and slam the door quickly before they fell out. the wardrobe in both our friends room and ours had an interior light working inside unfortunatly the door in both wardrobes would not close properly at night so the light stayed on. our friends had wedged a piece of paper in the door everyday when they went out and decided not to hang any clothes in that wardribe as it only contained the safe. yet everyday when we arrived back at the room the door had been opened and the light was on. who was looking at the safe? during my stay my perfume bottle managed to go down by a quarter even though only used to squirts of it a night. my husband and i were celebrating our first wedding anniversary during our holiday and i had taken my favourite expensive silk dress to wear on our anniversary . when we left this hotel and were packing i could not find the dress hanging in the wardrobe. my husband assumed that he had already packed it. when we arrived at the next hotel it was not in the suitcase. we spent $-- on phone calls trying to resolve the matter and were told that we would be contacted at our new hotel with their findings. we advised the sheraton that we were expecting a phone call and were told that they had a messageing service but no message was left and they told us that they had not recieved a phone call from the crowne plaza. we are now back in england spending a small fortune on phone calls trying to resolve this matter and a new problem. we booked our holiday through expedia and paid in advance on our return we found that without our knowledge the hotel charged us for our stay again. after two days of phone calls noone will talk to us about the matter so we are leaving the credit card company to deal with it. overall we will not be staying again.',not_happy
id36797,' i have been going to races in indianapolis for almost -- years. i never stay in the same hotel-motel because i have never really been satisfied with the accommodations or the location. most of my stays have been in the indianapolis east area but i had stopped staying there because of the level of crime. well this marriott solves this problem. it is in a marriott compound with another marriott and has a guard. the hotel is beautiful the suites are huge- - big tv is couch fridge microwave coffeemaker and lots of room. i actually made reservations for next year already!',happy
id36798,' astor on the park is located at the very top of central park. the view of the park from our room was lovely but the hotel was very far from all the fun stuff we wanted to do. there is a subway stop - blocks south but the c train only stops there during the day. there is another subway stop - blocks west but only the a train stops there. so we had to carefully coordinate our trains-stops. this is an old building so do not expect modern features. there is only - elevator. there is a very narrow staircase. the rooms are tiny but clean. the bathrooms are small but have been updated with new hardware and tile. the beds are low to the ground and had very nice linens. the room reminded me of a small hotel room in europe. there is no room service and the television is limited to only a few channels. however in nyc you are not in the room very much. in fact we only slept and showered there. we were out sightseeing from early morning to late night. the staff was very helpful and multilingual. they offered help with luggage getting a taxi and offered suggestions of restaurants and attractions. basically this is a very average hotel for that price range in nyc. do not stay in this hotel if you expect modern amenities and like to be in the room for a long time. do not stay in this hotel if you want to be steps away from times square or other popular areas.',not_happy
id36799,' i cant express enough how great this gem of a hotel is! the staff is wonderful and the location is superb! we made the mistake of trying a different place to stay this last time and man did we regret it! book this place youll be so glad you did! well be back :-)',happy
id36800,' i was very exited about this hotel when i had it on my schedule but once at the hotel i noticed there was a huge problem with wifi access. i wasnt able to connect to wifi on my room and the few times i got connected it was just for few secondsand then it goes away again. maybe for some people this is not a big issue but it is for me since i am a business man and have a lot of work to do.',not_happy
id36801,' my wife and i made reservations (and paid for our room) over a month in advance at the doubletree club hotel san diego. upon arrival we were told that they had over booked for our room preference of a king bed so we would be forced to take a room with two queen beds instead. we parked our vehicle in the $-- per day run-down tiny-ramped parking garage and headed to our room. when we opened the door someone else is luggage camera bag and clothes were laid out on the bed...we had walked into an occupied room! we immediately closed the door went to the front desk and explained what had happened. no apologies no explanation just a rude matter-of-fact here are keys to another room. i tried explaining to the people working at the front desk that they could have put us in a difficult position had someone been in their room when we walked in but they didnt want to hear it; they rudely dismissed my concerns. when we arrived in the second room we soon discovered that the air conditioning didnt work....they didnt have another room for us so we had to sleep in a hot room. the following morning we wanted to check out and find something else; they wanted to charge us a $--.-- early departure fee. through the help of our travel company we were able to get that waived but under the circumstances i wouldnt have expected to battle over something like that. i have never experienced worse customer service do yourself a favor...stay somewhere else!!',not_happy
id36802,' i was in chicago for business and my boss booked us at the best western it wouldnt have been my choice for sure. the location is perfect. it is right near mag mile for shopping and so many other attractions so if you want to be close this is a great place. we were able to walk everywhere we wanted to go which was great. they do have free parking which in this town is a huge bonus. the rooms are really outdated. the bathroom was pretty gross (squishy liner and assorted other issues) and it is a noisy hotel overall. if you are a light sleeper this isnt the place for you. i have to say outdated room and noise aside the staff at this hotel is top notch. they go out of their way to be helpful and are so friendly i was totally impressed. i had problems with the lock on my door and they handled it immediately and apologized for the problem. they had tons of recommendations of places to eat-drink and sights to see. the friendliness of the staff and the location outweighed the rest of the not so great things about this hotel.',not_happy
id36803,' i loved this hotel. i was on my first solo round the world trip and the travel agent had tried to talk me into a higher star hotel but thankfully i hadn’t listened. i stayed - nights here and it felt like my own cozy little home that was central to everything if not by foot then by jumping on the trolley outside the door. my days in sf were planned in the restaurant over breakfast – both the food and atmosphere are wonderful. and although i had purchased maps and guidebooks the hotel placemat became my most used map that when everywhere with me. the hotel is charming and the reality was better than i expected. i have told everyone to visit sf and that this is the perfect hotel to stay in.',happy
id36804,' we stayed at the roosevelt from the -----th of november and found the service to be great. the reception concierge and bellboys were all extremely helpful polite and accommodating. the room itself was great a view down onto hollywood blvd and in a central location. the bed was extremely comfy. the only complaint was that the air-conditioner was quite loud - although this didnt bother us as we are used to noise. we would recommend the roosevelt hotel and definitely stay again.',happy
id36805,' i always know i will be receiving the best service while at the magnolia. the staff is always incredibly friendly and prompt. the whole atmosphere of the hotel is cozy warm and welcoming. our favorites are hour at harry is and full complimentary breakfast. i highly recommend this hotel to all of my friends clients and family!',happy
id36806,' i went to check out this hotel for a business meeting but would definitely return as a family. this newer property is on the north end of fisherman is wharf and has a completely different feel that the busier part of the wharf. it juts up to a park where the cable cars turn around (but never heard one smidge of cable car noise) and if you are lucky enough to have the view i did (golden gate bridge in the distance on one side and alcatrez on the other) you may never leave your room. i watched birds diving into the bay for fish and tons of exercisers heading out along the bay to run. it is a perfect jumping off location for experiencing the city while feeling like you arent smack in the center of a busy city. the hotel itself is also very nice. the nautical theme is just on this side of too much but it seems to work. the rooms are large and clean the bathrooms nice. the onsite restaurant has award winning chowders that were wonderful. like i said...a very nice surprise. definitely check it out. (and splurge on the bay view.)',happy
id36807,' the hotel is in a great position-- min walk to times square- to central park.subway close & buses pass the door.i could even glimpse times square from the room. i fled ahead of the hurricane & the ellen was more than helpfull in change flights & booking me out.',happy
id36808,' my thanks to the tripadvisor contributors for suggesting this hotel. it was a great location within easy walking distance to old town public transport and a - minute drive from downtown and seaworld. i would probably call it a motel rather than hotel (by my criteria) and my only grumble would be that we could hear the people in the room above us moving about (or practising long jump!!) so i would not want a ground floor room if i stay there again. the rooms were clean and well maintained the staff very friendly and the pool although small was surrounded by garden and very pleasant. breakfast is included in the rate and is a self serve affair with a good variety of cereals muffins waffles fruit juices etc. they also have a guest laundry which is a great bonus for people like us who were on a - week vacation. we dined at various restaurants in old town each night of our stay and felt completely safe walking to and from the hotel.',happy
id36809,' the best western convention center hotel has confirmed that they rented out not only my room but other rooms as well without working heating systems with overnight low temperatures of -- degrees in new york city. the management said we told them that it was simply unacceptable for our guests to stay in our hotel without heat. unbelievably the management then rented out these rooms with small space-heaters without any respect for their customers or their brand. i paid for a king-sized-bed room. without any warning i slept a twin-sized bed in the cold with a smokey space-heater that caused the smoke alarm to repeatedly wake me. my important trip was adversely impacted. the management says twin beds with space heaters with -- degree outside temperatures are in keeping with best western is brand. only a smokey room is slightly inconvenient. they offered a --% discount. i have stayed in no-name extremely inexpensive hotels in the wintertime in mainland china who have a standard of quality that vastly exceeds best western is. in manhattan there is no reason to ever willingly accept this situation. if you are forced to stay here check for two twin beds (each with their own set of sheets) deceptively hidden under a single king-sized bedspread. when i complained the management called this their idea of a california king. this seems like a simply illegal bait and switch to me. immediately check to make sure the heating and cooling system works. immediately verify that your smoke alarm will not repeatedly sound during the night. wait i believe this is impossible i advise staying in any of the plethora of other hotels that have heat and at least a modicum of concern for their guests and their reputation.',not_happy
id36810,' great central location and possibly a decent hotel at some time in the future but for now they are not quite ready for primetime. zero recognition of spg platinum status. lots of nuisance problems - inconsistent housekeeping - no shampoo one night no towels the next. the restaurant-lounge is not open but they offer room service.....but there was no menu in the room. they do offer breakfast but it was like watching the keystone cops service was absolute chaos with the added pleasure of a mandatory --% gratuity. the final insult - a $-- fee for using the minibar as a refrigerator....yep the teenager put something in there but $--? the front desk assured us there was a letter describing this fee in the room - perhaps in the same place that housekeeping put the room service menu? it was just an irritating - nights here. maybe in the future but for now there are lots of better choices in the area.',happy
id36811,' we travel frequently and i often use trip advisor to get a real read on a property. i didnt with this one and have learned my lesson. we arrived around -p on a friday evening. we were in a bit of a hurry as the main attraction for this place is the waterpark and it closed at --p. i left my family in the car while i ran in to check-in. the staff at the desk was very friendly but couldnt find my reservation. in my haste i didnt have the confirmation number on me. instead of offering us available rooms the clerk directed me to search for my confirmation on a computer in their business center. i looked but to no avail. i searched the hotel is website and found that rooms were available. my wife had parked and come in at this point. she reminded me that we actually had called and reserved the room over the phone (remember that?). i returned to the front desk to make mention of this remembrance and also seek out the available rooms. he offered us a rate $-- higher than what we had just viewed on the website saying that it was the best he could do. i countered with our website findings only to be told that i was probably looking at rooms for the night before. how do you even do that? i returned to the computer to reserve the cheaper (read: same) room. it is funny that our reservation misplaced while another reviewer had an experience where the hotel rep actually cancelled someone else is reservation. strange. we found the room to be typical for these properties that are --+ years old. holiday inns in general were classy in the --s but certainly need some updates. this place was no different. i didnt find the room to be completely disgusting just old. the waterpark is much newer than the hotel but it is hard to tell. it already looks very worn and in need of paint caulk etc. with a --year-old in tow we naturally headed toward the shallow water of the bucket climbing structure and pool. we were greeted with a torn up pool bottom near a climbing crab that is so loose it looks like seaweed as it floats atop the surface. oh we were also greeted by frightfully chilly water. while im typically a little cold while swimming this water was downright frigid. i wanted to know that actual temperature but could only guess it was the low --s. i witnessed several families having the same experience. my wife asked a lifeguard; she stated that it was too cold and something was wrong with it. i asked another lifeguard one who was a supervisor. he was flanked by two additional lifeguards who each looked at him upon my question like i had just asked about a missing person that they knew was buried in their backyard. it was obviously that it was an issue and i wasnt the first to inquire. he responded by telling me that they had to replace the water that had been splashed out and the heater hadnt caught up yet. i hardly believed that since the temperature felt -- - -- degrees off not - or -. i followed by asking that by the next day the temperature should be corrected. he of course said yes. ironically another reviewer from back in june had the same issue. he specifically stated that the kiddie pool was freezing. strange. were like most on here. we were seeking a nice getaway for our family and this seemed like a good bet. in the end we paid nearly $--- for a rundown room and a rag-tag waterpark whose water temperature resembled actually swimming outside on a nearly-november day in indiana.',not_happy
id36812,' loved every quirky aspect of this hotel stayed - nights and was sorry i didnt stay longer. room was a good size hotel was very clean and relaxing. bed was comfy easy check in and out. room had everything needed for an enjoyable comfortable stay in the big apple. staff encountered were very friendly helpful informative and couldnt do enough for you. dont hesitate to book this hotel you wont regret it.',happy
id36813,' first of all the location is great it is - minute from the time square walking. there is a good restaurant near the hotel in which they have a deal there we used this deal and ate there alot. the nearest subway is also - minutes walking from the hotel. they have a small restaurant inside the hotel which is open between -am to -pm has a good coffee and treatment. we got there on night after landing in jfk for some reason they didnt reserved our room and we had to sleep in a smoking room istead of a non one. that was the bad experience when we got there but the day after they replaced our room with a non smoking room and from then everything went ok.',not_happy
id36814,' stayed last weekend for my birthday it was ok. the hotel is old but some of the common areas are well kept (lobby and check in). our room however which was on the executive floor was showing it is age ten fold. marks on the walls sink and floors cracking plaster and peeling wall paper. cramped space and no counters at all in the bathroom. outdated decorating in the rooms and executive lounge. then there is that everything at the palmer house costs extra even a mini-fridge so be prepared to pay for anything more then the bed. the executive floor elevators were fast but the lounge was so packed that you could not move or sit - a real dissapointment. we stay at hilton is on a regular basis and always book the executive floor so we get free wifi and other services. it was not worth it here. the private check-in had no staff the lounge was so packed you could not move and had to wait in line for -- minutes for snacks adult beverages were not included (like they usually are at other executive floor hilton is) the rooms on the floor were small and had no extras included. all of that we would have been ok with but the fact that there was no free wifi at the executive lounge was too much. this is a staple of why we book and for it to be a charge in rooms and even in the lounge is a real miss. i booked a spa appointment which was an easy process and my massage was wonderful. however again a dissapointment that there was no real place to go and relax the waiting area was the spa lobby chairs of which there were - and they were all full with people waiting. the spa lobby was right out in the open so you heard all the noise from the meeting rooms and saw everyone walking by. with a hotel-spa of this level i expect a locker room-lounge area and was sad that they did not invest in one. potter is was a great place to have a drink overall the service at potter is and every place else was really top notch that saved the trip in my book.',not_happy
id36815,' i stayed here for - nights in early august ----. i had a good rate from expedia. i was upgraded from a queen to a king bedded room. the room was large well furnished with lots of closets with full length mirrored doors and a huge bathroom with both separate shower and bathtub. the toiletries are high-end french. the bed is bit too soft and fluffy for my taste but that is just a personal preference and not a criticism of the room. i loved the location just off times square for the convenience to multiple subway lines shopping on fifth ave. and the numerous good dining options (db bistro moderne almost next door and a good diner just a half block away). i had breakfast and dinner at the hotel is french restaurant and it was not expensive and very good. housekeeping was extremely efficient. everytime i put out the make-up the room sign it seems the room is always made up within the hour or so that i am away from the room. there is also a good sized gym in the basement with enough equipment for a good workout even if you prefer weight training to cardio like i do. all in all i had a great stay no complaints and would definitely stay at the sofitel again as long as the price was right.',happy
id36816,' i stay in a lot of marriotts. hundreds all over the world in the last -- years. this one is average. thats not a bad thing mind you. its in overall good shape. here are my thougths: pros: friendly front desk staff & concierge nice grounds - pool - gym - blocks to riverwalk good pre-paid rate cons: valet was mia much of the time resident birds in the courtyard making noise every morning about -am rooms could be cleaner - nuts on the floor from previous guest the entire stay',not_happy
id36817,' won this on priceline for $-- a nite so took the sting out of paying the $-- parking fee. let is face it any major chain in any major city is going to nickel and dime you to death so it should be no surprise. (parking fee here is a double whammy because there is really nothing much within walking distance). im a smoker so i was surprised to find out that they have a smoking floor the --th floor so that is a big plus for me. also the room was huge with a great view of downtown dallas. i must say that i arrived on a saturday afternoon and it was complete chaos at the entrance so i was not looking forward to checking in. however within - minutes my car was taken and i was checked in. good work hyatt! also a nice touch on weekends thay discount the room service prices. nice! to encourage this kind of behavior i took advantage of it. they also have a really good free gym. way above average for hotel gyms. i would recommend this place if you can get a good rate. had a great room good service but beware of all the charges. i think if i had to pay a full rack rate i might look for some place that was in a more walkable location.',happy
id36818,' we booked an overnight trip in the city for a premier party. the location was perfect. it is on a one way street with not much traffic. we stayed on the --th floor. it was beautifully renovated and the beds were sooo comfortable. we arrived at -:--pm and were allowed to check in. the front desk clerk was very friendly. the doorman flagged a taxi for us to get to the party. the concierge was very knowledgeable and friendly. overall a great experience and i will definitely stay there again.',happy
id36819,' just returned ------- from a week at the orchard. the room was lovely and spotless. the staff at every level was warm helpful and professional. great location. one of our best hotel experiences ever.',happy
id36820,' upon arriving at this hotel the staff appeared to not have a clue to what was going on. they gave room keys to new guests that came back to let them know the room was already occupied. this was initially a huge concern for the safety of our belongings. after waiting for the staff to go see if our room was clean we finally got the key to our smokey-smelly room. we were only staying one night so we opted to just deal with the situation. leaving the hotel i would give it a - star rating at best but the real trouble comes in the $-- charge they just sprung on us. the hotel claims we took - pillows and that house keeping double checked the room. i am grossed out by hotel linens and such to begin with why would i ever want to take a used hotel pillow? this is absolutely outrageous not to mention - pillows do not cost $--. i bought this hotel thru hotwire and i think they are trying to get an extra dollar. i warn all guests to not stay here.',not_happy
id36821,' my great experience at this hotel began with a glass of wine during check-in and ended with a gracious extension of check-out time on the last day of the trip. i was in jacksonville for a convention at the hyatt but the pricey rooms (even at convention rate) did not fit my budget. after reviewing several on trip advisor i settled on the hamption inn jacksonville - i--- central. while not in a particularly lively section of jacksonville the hotel is conveniently located about a block away from the jta skyway which provided an inexpensive way ($-.-- per ride) to get to and from the hyatt (alleviating the need to pay $---day parking at the hyatt) and points on the other side of the river. unfortunately the skyway doesnt extend beyond downtown jacksonville so you will still need a way to get to points beyond downtown particularly because there are few if any inexpensive restaurants within walking distance from the hotel. if you are looking for upscale dining there is a lovely restaurant right across the street and another down the block. otherwise you are limited to the few fast food restaurants located in the jacksonville landing (across the river). that being said the hotel staff were more than willing to assist me in finding restaurants that would deliver. aside from the convenient location the service at this hotel is outstanding. all of the staff members that i encountered were friendly and extremely helpful. all of the desk clerks greeted me by name when i returned to the hotel each evening. the nightly reception (consisting of white or red wine two types of beer and various snacks) was a wonderful way to wind down after a long day in educational sessions. the morning breakfast provided just enough hot and cold selections to keep me satisfied until lunch time and for the mornings when i didnt have time to actually sit and eat there were breakfast bags available so i could eat on the go. i would not recommend this hotel for a vacation but for a business or other quick trip to jacksonville it was an economical choice and i would most definitely stay here again.',happy
id36822,' i dont know if we just had bad luck but we checked into a really creepy looking room. i didnt feel safe at all and the bathroom and bedding were really gross. my friend took a photo of the floor is hallway because it reminded him of the shining one of his favorite movies. the room we stayed in was a deluxe queen on the --th floor. i was staying here with my friend who was visiting from barcelona. im from california and it was my first time in ny. we both have stayed in hostels many times so were not finicky travelers but we were expecting to get a decent room at the very least especially since we were paying over $--- a night for this room. i knew ahead of time that hotel rooms are very expensive in ny but quite frankly i was absolutely disgusted with the room. everything just looked worn out out-of-date just gross. the only thing we liked about the room was the view. i really tried to be okay with the thought of staying - nights in this hotel but i finally broke down and called the front desk to see what the policy was on checking out early so that we could change hotels. luckily we were upgraded to an executive room which included free wifi. we were moved to the --th floor. wow! what a difference! as soon as we entered the room we hugged eachother because we were so relieved. the room looked so clean and modern. i finally felt comfortable and safe. and the view was still great. the only bad thing: we werent able to find a signal to get the free wifi. my friend was here on business so it was really inconvenient not being able to connect. otherwise the rest of our experience was much better. the service is great. the receptionists are very helpful.',happy
id36823,' the moment i step foot in it is unassuming lobby i knew i will like it. the smell of elevator was like fresh linens. the lobby was uber chic and cool. the views were magnificent. the best part about it -- it is not too crowded like the other hotels in city. the staff were friendly and warm. my room was on the --nd floor facing the ---- memorial which was very melancholic yet empowering. i love my room. it was modern and sophisticated. the noise from the construction site didnt really affected my sleep so it wasnt really a big deal. the subway stations were less than - blocks away which was perfect and easy to navigate. im definitely recommending this hotel to all my friends and family.',happy
id36824,' the place is good but the hotel is terrible....old',not_happy
id36825,' the hotel has an impressive lobby but the rooms are tiny! it is typical for new york city so i dont mind. i was actually quite impressed by how well they use the limited space to make the room quite functional. i was there for a --night stay. on the first night the air-conditioner-heater was making so much noise that i only got - hours of sleep. the next morning i spoke with the front desk requesting that they fix it. by evening when i return to my room the problem improved but still too noisy. so i went down to the front desk to see how we can solve this because i need my sleep! the front desk person olivia was very apologetic. she changed my room and even gave me an upgrade to a slightly larger room. this time around the room was perfect. it is still small -- but adding even just a foot of space all around makes a huge difference. i will defintely return to the hudson for the excellent customer service and great location. only from now on my recommendation is to always book the upgraded queen (larger) room.',happy
id36826,' i have stayed at this hotel several times on business and each time i come back it gets better! they have recently remodeled the rooms and they have implemented the crowne plaza sleep advantage . there are quiet floors (all the floors are pretty quiet however) and in each room they have amenities to help you get a better night is sleep! there are eye shades and a clip to keep the curtains drawn together to prevent morning sunlight from getting in. they also have lavender linen spray and a sleep cd that takes you through guided muscle relaxations to help you fall asleep faster! all of the beds are brand new and they are very comfy - plus there are seven pillows on each bed! the linens are clean and the pillows are fluffy. the room and bathrooms are also very clean. the elephant and castle pub downstairs has a very wide menu selection and the food is great! there is no shuttle from the airport but a cab is $-- + tip to anyplace from the airport to downtown! there are also shuttles operated by -rd parites that are cheaper but they make a whole bunch of stops and take quite a bit longer to get to the airport.',happy
id36827,' my sister and i just stayed at gild hall and im very with our decision. i found the front lobby really nice the room was clean (and spacious for nyc standards) the furnishings were modern staff was really friendly-helpful and it was nice and quiet in the evening in the rooms (although the downstairs bar looked pretty busy). a couple of friends said they didnt think it was a good idea to get a hotel in the financial district over the weekend since not much would be happening... i actually thought the opposite. it takes a quick subway-taxi ride to get wherever you want to be and you get the benefit of some peace and quiet when you return home late at night. would definitely recommend this place only criticism: i would say it is more of a criticism on kayak is part it said that a. there was a -- hour cancellation policy (when in fact if you purchased one of the special rates you were charged up front and not allowed a refund) and b. breakfast would be included. while breakfast is included for some guest packages it wasnt included for us which was what kayak stated. again...i think it is a kayak issue but something to consider when booking. oh and also the decor in hallways (where the rooms are) are pretty cheesy but nothing huge.',happy
id36828,' room was fine but i had to sleep on the pull out couch.. when i un folded the the couch there were no sheets... i go down to tell the desk lady she handed me a -- pound bag full of sheets to haul to the - nd floor to fix the bed myself.. then we opened the cabnets to put our stuff in and there was trash from the prior guests.. for a --- bucks a night i expected a little more.. location was perfect though!',not_happy
id36829,' we chose bryant park hotel because it is location and travellers choice award. it is very modern and trendy. the staff were absolutely lovely and were so friendly and helpful we really felt so relaxed and pampered staying there. our room was amazing a suite overlooking bryant park and the side of the library which was awesome! bathroom was luxury - with molton brown products. the hotel is perfect location for sight-seeing right near the subway about -minutes walk to times square only a few blocks from empire state building and the rockefella and just next to -th avenue! they also gave us some ideas for places to go for brunch which were great. the service here is amazing and the rooms are so modern and cool it is a shame we were not there to enjoy it for longer! cannot wait to return :-)',happy
id36830,' i stayed at the westin grand for - nights in late august ----. upon checking into my room i noticed that the bathroom floor near the bath tub was dirty and had a footprint in it. i figured the maid would take care of it and since i wasnt using the area near the bath tub i wasnt too concerned. when i checked out - days later the stain was still there and the floor wasnt mopped once while i was there. very poor housekeeping standards and it makes me wonder what else wasnt cleaned. the room was average at best and on my last night there the air conditioning wasnt working very well. the entry to hotel is under construction so i entered through a side door near the bar. all in all not an inviting hotel. there are better options in the area including the fairmont across the street.',not_happy
id36831,' clean room big room for nyc good location. i was there for a conference and would likely not go again unless the room was again comped. the a-c coule be beefed up a bit but the window that opened was a lovely thing. great if youre going to shows -- --nd is right in the mix for theaters etc.',not_happy
id36832,' we had a wonderful time celebrating my birthday in nyc and found our suite at michelangelo to be extremely comfortable. unfortunately our -st night our room was on the -th flr on the street and a car alarm sounding awoke us at -am. although it wasnt the michelangelo is fault for the car alarm the manager was quick to move us to an interior suite sent me flowers & chocolates and gave us coupons for a free breakfast. thank you for making our nyc celebration great!!!',happy
id36833,' this hotel location is perfect for sightseeing. it is about - blocks from the metro and the hop-on hop-off trolley picks up right across the street. we had - adults in our suite which was very comfortable. the evening refreshments include all beer wine and drinks although the snacks are a little skimpy (chips-salsa-pretzels mainly). the breakfast however is wonderful - all the usual hot breakfast items (cooked to order omelets bacon sausage) and there is a special every day such a biscuits and gravy or french toast. the restaurant in the hotel is also very good and not expensive. one note: wi-fi in the rooms is $--.-- per -- hrs. but the business center has free access and there are kiosks in the lobby to access e-mail.',happy
id36834,' this hotel is in a great spot about --- blocks from two metro stations. the staff was friendly and checked me in quickly. the room was spacious and the beds were comfortable. the hotel is about a -- minute walk from the mall. only a few negatives: parking is overpriced. i found two lots down the street for $-- less. also i can understand a charge for wireless internet in your room but guests needed to pay to use internet in business center. overall if you can get a good deal this is a good place for all types of travelers to stay.',happy
id36835,' i have traveled to el paso frequently for business in the past year and have stayed at many hotels. i was relieved to finally find the chase suite hotel. it met all my needs. the staff were friendly and helpful. the rooms were cozy and the bed was wonderful. i would not stay any where else! it is so nice to have a little mini-apartment to stay in while traveling. the food offered at breakfast was just okay. however you have your own kitchen so you can cook your own meals just the way you like them.',happy
id36836,' the room was clean (halls smelled though of insecticide - just like my old apartment building when i lived in manhattan). it was small but certainly adequate. location is good. service is non-existent. when you can get someone they are not the most polite. if you get a great price great. if not you might as well go somewhere with an actual staff.',happy
id36837,' i stayed here previously a year ago and had excellent service and expected the same but this was the worst hotel experience of my life! i booked a double room in advance and payed for it in advance. i was traveling with four others and i needed a double bed and the couch but when i arrived i was told that only a king bed was available. the beds slept terrible. i woke up with my neck stiff. the comfy couch bed slept terrible and was hard like sleeping on a brick. the room was noisy and no one slept. i was told there were no other alternatives in the area. the receptionist knew i needed a double bed for the people and told my husband that it was unavailable a few hours before i arrived. i needed the shuttle for the airport for my mother and niece who were to fly home in the morning and the only time available was too early or too late for them to check in. i had to drive them to the airport myself and b-c the continental breakfast wasnt ready at that time was given a cold english muffin and a banana with no drink. (the receptionist just looked at us and handed my husband five bags). i will not recommend this hotel to anyone!! definitely not what i needed!!!',not_happy
id36838,' the universal sheraton was excellent. the location is very good and significantly better than id anticipated. obviously it is very close to universal studios and citywalk which is a big bonus. there is a metro stop just down the hill which is very handy and disneyland is a very very easy drive. if you dont mind using the metro it is very handy. the service in the hotel was superb - i cant speak highly enough of the concierge service especially the lady whose name i have unfotunately forgotten. they were able to book basketball tickets arrange a hire car give us all sorts of help and advice directions you can buy universal studios tickets (front of line pass) there and i could go on and on. our most sincere thanks go to them the best concierge desk ive experienced. in fact all the staff were excellent - just one example was that there was an lapd conference on a couple of the days we were there and when the queue for lifts was extremely long the security guard took us up in the service elevator so we didnt have to wait!! genuinely one of the kindest gestures ive ever received in a hotel. id highly recommend this hotel the rooms were spacious and comfortable and the service was superb.',happy
id36839,' to me that is the ultimate accolade: would i stay there again? and in the case of this boutique hotel the answer is yes. charming elegant and comfortable. super location on a quiet side street. what you give up - a hotel gym for example - is compensated for by the lovely breakfast they offer downstairs including a chef who prepares omelets to order and fresh squeezed juice. overnight parking nearby is also available for $-- which is a relative bargain for those with their own car. lovely shower and nice shampoo too - the little details count.',happy
id36840,' although my package to this hotel was supposed to include breakfast for myself and my child the hotel refused to honour that. their breakfast menu was overpriced and service very hit and miss. they also charge for everything you want to do - it cost me almost -- dollars to access the computer a total of - times during the week in the business center. parking is not free nor are local calls from your room wifi etc. the location is good the pool was lovely & there are many positive aspects to this hotel but i wont be back as i dont appreciate financial surprises & the unhelpful attitude of some of the staff is puzzling - the pool-side bar & food service was great so i am not sure where the disconnect is between that & the interior restaurant.',not_happy
id36841,' i cannot say enough good things about this hotel! it was amazing value (i booked directly through their web site it was actually cheaper than the travel sites) the interior is gorgeous (antiques!) the room was absolutely perfect and was made up brilliantly every day (fresh towels!) the free breakfast was great the undercover parking is free it is only a minute from the freeway there are plenty of restaurants nearby (check out jasmine hana across the street... amazing fried rice!) and the rooms are very soundproof. i know because they were cleaning the carpet in the hall and i had no idea until i opened the door and heard the roar of the fans drying the carpet. and hey they actually clean their carpet! i stayed here with my parents during the last leg of our - week trip across the us and after staying in some pretty disappointing (and stinky) hotels this really was the perfect end to our holiday.',happy
id36842,' i decided at the last minute to drive up from san diego and get a place near ucla where i was picking up my daughter the next day. even though i called only hours before my arrival the staff was very helpful and made arrangements for me including the exact type of room i asked for. the hotel was clean quiet and very nice. it does not have extra facilities (pool gym etc.) but i did not need those - and the rate was very good for the area. the parking is secured but the spots are a bit small. i knew this ahead of time as i had read previous reviews and my car is small so it worked for me. we didnt have much time to explore the area but it is only a block or so from ucla in westwood village. i would most definitely stay here again!',happy
id36843,' we stayed here one night mar. -- prior to flying out of san jose the next morning and although previous reviews are accurate in that the old building is dated and there is construction going on we had a nice experience due to the people who work at this hotel. we arrived late and realized that the shuttle stopped running at --:-- pm. we contacted the hotel and they sent a shuttle to get us at --:-- no questions asked. there was a room mix up (due to hotwire not the hotel) and there was no bed for our daughter and the staff bent over backwards to accomodate us. the next morning they checked on us and made sure everything was ok. even though the breakfast area is under renovation the quality and selection of food was far superior to most free breakfasts with many hot items make your own waffles fresh fruit etc. all in all a positive experience and when renovations are complete this will be a great hotel.',happy
id36844,' it was great for a roadside stay. the room was clean and spacious. pros: internet was free check in was quick room was spacious (couch etc) room had a balcony shower was nice cons: difficult to get to if you havent been there before bed is a little rough on the back the air conditioning unit was loud and disturbing',happy
id36845,' i recently booked numerous rooms at the inn of penn and used it as a base for a major event. our rooms were exceptional and the board meeting i scheduled there the members said the food service and the meeting room were excellent. i also had a well known celebrity staying at the hotel and she and her entourage were also very pleased with all the accomodations and service. bessie from the concierge department was absolutely exceptional especially dealing with the needs of our international singing star. everything went perfect and i would recommend this hotel to anyone!',happy
id36846,' every staff member is an asset to the bahia friendly efficient helpful courteous. they take care of the resort as if it is their own home and treat you as a welcomed guest. the grounds are beautiful the dining delicious the bar a quiet yet fun spot it is just a short walk to the ocean the rooms very comfortable. i give the bahia a top rating.',happy
id36847,' had high hopes this hotel could cater to a business traveler. so disappointed to find its charming ambiance meant id spend first hour of my stay trying to figure out wireless access. charm can only go so far without the basic amenities. wont stay here again.',not_happy
id36848,' this is a high rise luxury hotel in the heart of times square. service is excellent. rooms are pricier than the neighboring marriott but it is worlds apart. first its smaller and quieter. rooms are small by national standards but average for nyc. i stayed in a larger corner deluxe room which has excellent views. club floor rooms are the same but include the lounge which had a decent cold breakfast and evening munchies. bar is cash but drinks are only - dollars. lounge includes access to gym which is on the --rd floor and looks out over the hudson river--very striking view. hotel staff are very attentive and friendly. they have a separate tour-show concierge from the regular concierge. bar in the lobby is sleek and very trendy nyc. attached to the hotel is chevys which has very good mexican food (go thru exit next to business center). hotel also gave up on charging for internet to print boarding passes--its free finally in the bus center. location is the best feature--right in the theater district. growing up in ny i always hated getting out of a show at -- pm and my parents cursing trying to hail a cab. stay here and you have no more than a - to - block walk. very classy business oriented hotel but you will pay for it.',happy
id36849,' definitely coming to the right hotel in nyc if you choose novotel! it is right in times square so you are close to everything. the rooms were fantastic and the service was excellent. the men at the reception helped with everything- from buying tickets to sight-seeing attractions to information about anything and everything. there was a great patio area looking out onto new york. definitely worth the money to be in the centre of the buzz of the big apple.',happy
id36850,' i am not a letter writer but after our amazing experience at the paramount i had to write a review! the staff were amazing kind and funny. the room was so comfortable the bed and pillows made us sleep like babies.. we loved the paramount.',happy
id36851,' i am a priority club member but nowhere near platinum member status when i stayed here and was still upgraded to a jacuzzi room. the hotel staff was as nice as you could ask for. the location was clean and i had a great nights sleep after soaking in the jacuzzi before bed. i certainly do not expect to get upgraded to such a nice room every time i stay here but it will be in the back of my mind when looking at which hotel to book in the future when business takes me back to jacksonville.',happy
id36852,' won this swissotel priceline for $--. stayed last night in order to be downtown for the thanksgiving parade. hotel is very hard to find- it is at the end of upper wacker- and if youre not familiar with upper-lower wacker you can get very mixed up! we spent -- minutes just driving around all the wackers. i did not want to spend the $-- for hotel valet parking since the public parking next door was $-- but after -- minutes of driving around i just wanted to be at the hotel! so i paid the big bucks to drop the car at the door. my initial impressions were positive. very classy entrance nice staff. very kid friendly have a little desk with crayons and coloring books while you check in and give you a kids pack with things for the kids to do. pool is nice whirlpool very nice. but... there were definitely some low class trashy people in the hotel who felt they deserved the entire pool to themselves doing cannonballs etc. room was nice but more like -* hyatt than a -*. beds very small- luckily we brought our inflatable bed. bathroom was nice separate shower and bathtub lots of toiletries. but the hairdryer was hanging in the closet didnt find it till my hair was dry. they also short you on pillows- - per bed instead of the usual - per bed. location is not great- a good walk from any sights. and there is not direct route to anything- you have to walk up down to this side and that side. and with priceline we got the cheap view not the navy pier view even though the hotel was pretty empty. valet service is a joke- takes forever to get the car and then they stand right next to you until you tip them. i understand they work hard and all- but for $-- i should have the right not to tip someone for just driving my car up to the door. anyway i would not be terribly disappointed if i won it again but next time i would bid lower.',not_happy
id36853,' the waitstaff and service we had at dinner were the best. the wines we had with our dinner were all explained in advance of pouring and each course of dinner was described to our party. our room was very nice and area around us was quiet. we also had a wonderful snack bar in the living room area with all items complimentary. checkin and check-out were exemplary.',happy
id36854,' arrived after long flight from new zealand. shuttle was quick and they were helpful with the luggage. no problem changing rooms to good sized room with view of city lights. food was easy and a high standard of service. after leaving we discovered that i had left my handbag in the room as we were boarding our flight. we contacted gloria aleman the lost and found manager who immediately found the bag kept it safe and arranged with us to ship it overnight to our next destination. she was very professional and courteous and we felt confident that everything was well in hand. thank you so much gloria for putting minds at ease and helping us in a stressful situation!',happy
id36855,' very central and good location. clean and kind. no frozen .polite and kind staff. good choice',happy
id36856,' clean and large rooms but thin walls so we could hear our neighbours arguing. breakfast not impressing but ok concidering the price for the hotel',not_happy
id36857,' the town and country is the perfect place to stay in hotel circle. the front desk staff was attentive and kind. the grounds are beautiful and very well taken care of. our room was spacious clean and comfortable with a lovely view of the pool. trina checked us out of our room and was funny pleasant and informative. we will certainly return to the town and country on our next trip to san diego.',happy
id36858,' i stayed here for - nights for a conventiona little wary because of some of the reviews that i read here. i must have been lucky because i have no complaints - and i am a fussy guest. from check-in onwards everything was efficient and smooth. i stayed on the -th floor in a room which was large enough and very comfortable with a great bed. room service delivery was especially fast and friendly as was the laundry service. the elevators although full of delegates were not unduly slow. my room had a beautiful view of the pool and harbor beyond. there was no noise from other rooms nor did i hear the trains which run nearby. one night we had snacks in the lobby bar which were delicious - ahi tuna cooked just right and flatbread pizza. it was better than the food in the restaurant where we went for dinner. great location for either seaport village or the gaslamp district and about --mins walk from the convention centre. overall hard to get any better. one of my fellow delegates was bitten by bed bugs at his hotel!',happy
id36859,' ok is as far as i can go although my brother thinks otherwise. the best experience at the hotel was the check in after midnight. so fast it was amazing perfect after a long flight. well that was it because we get to the room and it has only one small bed obviously not what we had booked. we decided to simply show up at the lobby in the morning so i go to take a shower and my brother is already trying to sleep. i happen to pay attention to the water which is draining towards the bathroom floor but i think nothing of it. unfortunately the water got all the way from the shower onto the bathroom floor and then to the room’s carpet. i had to use a few extra towels to dry out the carpet and the bathroom floor of course by now my brother was helping me i had already made too much noise and that room was to put it in a nutshell a tiny walnut . the next morning when we are heading for the elevator we run into someone who seemed to work at the hotel . he was a handyman and he already knew about this specific issue in this specific room. now there was no question about it we needed a room change. not only two beds but please a bathroom that does not drain onto the bedroom. luckily daphe the reason for this review took care of us immediately. she asked us just two questions and said she was setting things up so we tell her that we would like to talk to a manager to which she nodded as making a call and continuing to work. she said that the manager would be with us shortly and that our new room would be ready in less than -- minutes so we decided to wait at the lobby which by the way has very low seats. after about five minutes daphe calls us to the desk. as we are standing up she gets interrupted by another phone call. at this point out of the clear blue sky a person who introduced himself as ireki while handing us a card let us know that the general manager was not available. i was about to let him know that we were not in a rush specially given the fact that our new room may now be ready but he did not seem to know this. he started telling us how sorry he was about the incident and how this never happens contrary to what the handyman had told us a few minutes before. i decided not to make him feel uncomfortable and i simply ask to leave a message for the general manager which i did. i then try to go back to daphe but i got once again awkwardly approached by ireki who was asking for a confirmation of my booking which i had already shown to her. at this time daphe who was still on the phone hands me a new set of keys and waves to the bellman. ireki was now in silence. our bellman zaty helped us go from the tiny walnut to a two beds real size room he was ever so kind. after our few nights at the shoreham i must admit that i was impressed by the level of cleanliness and the professionalism of daphe and zaty but we did not get a call back from neither ireki apparently the head concierge nor the general manager. daphe saved our trip we asked for her upon leaving but she was not around. we did not feel comfortable leaving a tip for her during our check out they seemed to be very busy and somewhat disorganized during that sunday morning. all in all cool bar and bartenders the entire lobby is all white and marble extremely minimalist. the flower arrangements were very sophisticated and chic although they did not match the cheap looking low seats at the lobby. also the coffee machine that is literally two steps away from three public restrooms definitively not a good choice for location. the hallways on the floors were not air conditioned neither were the elevators extremely hot. room type booked was not at all what we were given. very clean rooms excellent location good rooms with two beds tiny rooms with one bed some showers leak onto the bedroom no discounts nor amenities given nor offered no answer from management so thank god for daphe.',happy
id36860,' our only complaint is that we had to wait forever to check-in with our reservation. the front desk had only one person working late that afternoon and was being swamped by walk-ins who were not familiar with hotel policies. another person up front would have definitely been a plus. the rooms are nice and clean and the beds are very comfortable.',happy
id36861,' i just stayed at this hotel last week when i stopped by dc again. i have to agree with what other posters have said positive things about this hotel. i dont want to repeat everything that has already been mentioned. generally it is a fantastic hotel under $----night for a decent clean room in a quiet safe neighborhood next to fast food restaurants burger king near grocery store and bank atm within - minutes walk to the west entrance of the van ness-udc metro station on the red line. the only potential down side (for a hotel <<< $--- - dont forget what you pay for) i can possibly come up with is that the room doesnt have refrigerator or microwave and it takes -- to -- minutes metro ride to get to downtown dc (smithsonian metro center china town capitol hill ...) then again if youre a tourist or someone who has plenty of time or someone who doesnt spend a lot of time in the hotel what do you care because you would want to travel around to do sightseeing or other business errands anyway. right? think about that! i want to make one important suggestion that i dont seem to read about. if you decide to stay at this hotel do not book it through the pre-paid websites like travelocity expedia orbitz hotels.com etc. because theyre non-refundable. it is slightly cheaper and more flexible to book directly at the days inn website because it is not pre-paid (unless you dont show up and dont cancel before -:--pm). the hotel will charge you only at check-out time. the main reason is obvious. if you book a room for - days and decide to check out after staying for - days for whatever reasons (say you dont like the hotel) days inn will only charge you for the nights that you actually stay (as long as you stay for at least one night of course.) however you would be stuck and screwed if you book through the pre-paid website because theyre non-refundable.',happy
id36862,' i had an enjoyable stay here for the labour day weekend in ----. the staff were mostly friendly and competent. the room was nice but some odd design decisions. it is all new which is nice and i also liked the free wifi. the downstairs bar is a decent enough spot to finish up after a fun night out too -- it has a patio area with a nice enough view of the surrounding city. i had a hoegaarden down there for $- which seemed reasonable. definitely ry some of the korean bbq in the area while youre there.',happy
id36863,' its okay.. rooms are boring.. sort of stale... but not bad... lobby is okay... everything is okay... only real nice part is location....',not_happy
id36864,' read the reviews- about upgrades- and about the lack of customer service. how bad can it be- it is meant to be a luxury hotel!?! called ahead to request a room with a view- great move. thanks annamara! the congierge was very helpful and got us wonderful tickets to a show with great seats- thank you! the room was very nice and very clean- cudos to the cleaning staff. room service food was very good- thank you chef. location was safe- not convenient. valet parking was a nightmare- they even crashed a guests van into a light pole- nice move- was afraid to recall my car- and that took over a half an hour because they couldnt find two other guests cars ouch! it was clearly an imposition to even ask- after a half hour wait- how much longer it would be. no apologies made. had problems with internet connection and that is where the customer service nightmare began! (this while dealing with front end manager!) not only did i have to jump through hoops (- phone calls to prove i could not connect to their wireless provider) to get the charge reversed- but i had to request again at the front desk (wiith another front end manager) to get it taken off the bill. was also charged for one night is stay- even though it was prepd- check you bill!!! in as much as i hate to say this- i believe the culture of the managers that are running this place are whats keeping it living up to a luxury hotel is at your service my pleasure standard; here- it is their way or the highway. overall i think the hotel has alot going for it- the staff really tried. it is unusual to find a staff that tries so hard only to have management tarnish all their efforts. management:: we come here for rest and relaxation- not to be hasseled made to work or treated with attitude. if something is wrong- just fix it! the words my pleasure is a very forgiving phrase. you need to try it sometime. i own businesses in the food service and retail industry- management is what will keep this hotel from shining it is brightest!',happy
id36865,' i went to new york on a school trip in october half term for - days and we stayed at the wolcott. first impressions: nice area central literally down the road from macys and a clean and rather grand reception area. but....when we arrived there was already - other school parties there so be warned....it is a favourite for large youth groups. i was in a room of - and immediatley through the door there was a bed. there was then a bathroom and a doorway to the large room with - beds a tables t.v. and dressing tables. prehaps not the newest and modernest interior but it was clean. the bathroom was smallish with a bath-shower toliet and sink but it was satisfactory and had been cleaned. the hotel does offer free coffee and muffins in the morning but due to the large number of school groups i couldnt get near it. honestly though the tales about bed bugs and cock roaches are rubbish. our room was throughly cleaned daily and towels and laundry were fresh and clean. i am a hygine freak and honestly had no issues. location wise i think its difficult to beat. macys it literally a strole away as with the empire state. a -- minute walk to time square and easy access to subway stations. just round the corner is a superb --hour breakfast place called speedys. it is actually brilliant anc not too pricy. it does self seleection cooked breakfasts continental as well as frozen yougharts smoothies and all beverages imaginable. i got a bagle and large juice for under $-!!!! its great. the hotel also has a shop connected to it accessable from inside the hotel so water can be picked up cheaply at the start and end of each day. view wise only the front rooms get them but for me it was not a big deal as i could walk out of the hotel and be anywhere very quickly. a friends room has a broken lavatory when they returned after a day out it had been fixed. didnt interact alot with the staff but all seemed pleasant and willing to help. they organised a room to store out suitcases during the day as we had a night flight. honestly though im a fussy teenage girl and i thought i was absolotly fine and definately clean && anyway when you in new york you have to be pretty sad to spent alot of time in the hotel. our days were so packed and we were so tiered it was literally a place to wash sleep and change. especially if you are going here on a school trip take my word it is fine and clean and actually rather a nice surprise. and also last time i went to nyc ii stayed in the embassy suites (part of the hilton chain) in lower manhattan with my parents so its not as if i dont know whats nice and whats not. there were also locks and latches on every door and a safe in every room so there was never a time when i felt unsafe with my friends or on my own within the hotel. enjoy your trip:) x',not_happy
id36866,' i have always wanted to go the the roosevelt hotel and i finally did! the hotel was great and you can not beat the location right in the middle of all of the attractions. my girlfriends and i had an amazing time at the tropicana pool bar it was busy but the bartender andrew could not have been more polite and attentive to the waiting customers. we had a great trip and plan to make it a yearly girls trip!',happy
id36867,' we were in town for a boys baseball tourney and betwwen the hospitality service cleanliness and other amenities our stay was perfect. in addition we came in with a group in which we needed -- rooms and the hotel was able to accomodate us with putting the whole team on the same floor which made for a great time for everybody. we will always stay at this hotel anytime we come to austin.',happy
id36868,' their hot tubs look very old and dont appear to be very well maintained. that could be fixed just by draining and getting them re-painted. their pool looked decent. the place looks like a bunch of old efficiency apartments. the lobby looks nice the rooms not so much. it might be cheapest for them in they just tear down the entire sert up and start new. the rustic appearance in the photos are luring but these rooms are just ran down and old. the original construction was cheaply done. plane wood boards everywhere including the bathroom where you can see little black spots of mold growing. the toilet was so loud you better hope nobody has to use it at night. the bathtub was oxidized and so dirty looking i would only use it for a shower with sandals on. the beds were fred flintstone style. (very hard) to top it off they used some sort of scented room freshener. they used way too much it. i am very sensitive to perfumes and fragrances (allergies). i was unable to sleep in this room because they used so much. it was overwhelming for the people i was traveling with too. i booked two night i only stayed one before moving to the best western riverwalk. their breakfast buffet consisted of dry cereal and juice. their customer service was great but that was the only great thing about the place.',not_happy
id36869,' driving from phoenix we were tight with - in a king suite - required some air mattresses on the floor but we dont like to invest in two rooms and really liked the location. our room was near an outdoor terrace with a water view. free wi-fi was a benefit but ran slower than at home. enjoyed pool basketball court and the breakfast offered plenty of choices (even if the food was a bit institutional). we did not utilize the evening reception - dinner. a short walk from the hotel is a huge park with playground and basketball courts -- in addition to sports court at the hotel. nice running-walking-jogging- path along the channel. further along there is better dining and museums and trader joe is and vons. the hotel is adjacent to a mall with a sports bar-restaurant yogurt shop subway and other restaurants so teenagers can have a bit of independence especially if you have other plans. we have friends nearby who have problems with airport noise but this was not a problem at the hotel. close to maritime museum and mission beach i like the location much better than hotel circle and traffic is less congested than driving to coronado.',happy
id36870,' this place is just wonderful. the staff is so accommodating and the rooms are really smart and modern. it made for such a nice stay in boston. i cant recommend it enough. it is a steal on priceline.com.',happy
id36871,' we have stayed here several times and each time has been a pleasure. the staff is friendly and helpful. the rooms are well-equipped and properly maintained. the restaurant is good as is the fitness room.',happy
id36872,' we stayed at the broadway hotel for - nights. when we went to check in it was very disorganized. we were given a room and had to switch rooms the second night. our rooms were not ready until the evening. our room was not that clean there was a lot of hair in the bathroom and floor of the bedroom. overall you get what you pay for. the staff were very friendly and helpful; however the hotel is dirty overall. i think i would spend more money next time to stay somewhere nicer because i didnt enjoy my room nor did i feel comfortable sleeping there.',not_happy
id36873,' big beautiful lobby very much a convention type hotel. multiple bars and restaurant -coffee shop in the lobby. striking vibrant art. rooms are very sterile and boringly conventional. nice toiletries.',happy
id36874,' my boyfriend and i recently stayed in your hotel and it was amazing! the staff was polite and helpful the room was spotless and i love the hotel decor in general. the location is also perfect - we didnt have to drive around downtown and look for parking spaces all night - we simply walked. the past few times weve come to fort worth weve been disappointed by the different hotels weve stayed at - we should have been at marriott the whole time! were definitely coming back!',happy
id36875,' was a wee bit apprehensive after reading some of the reviews here however had a perfectly acceptable stay. a public areas bars cafeteria etc spacious and cool design. bedroom was very small - that said for a trip of - nights it was adequate. after reading one of the reviews i was concerned that there was nowhere to store luggage or clothes - not true. closet area is at the door and is door free and plenty of room. small ironing board and iron provided in room (saves having to phone housekeeping!). - other small closet with a few shelves and - drawer. room also has a safe and a cd system. hairdryer in bathroom but yes strangely only soap shampoo and bodymilk provided so bring your own shower gel and conditioner. bathroom was tiny - but again it served it is purpose! window between bathroom and room - it is a feature - have a look at the sanderson hotel in london (part of same group) to see what i mean. tv picture could have been better but you get used to it it is not as if it is hazy or anything just not as clear as im used to. slightly showing it is age in the non-public areas and could probably do with a quick fix of all these little small jobs that we do notice: bedroom door lock didnt work however doors cant be opened from outside without a pass card plus there is a opening restrictor for extra security. room service - no more costly than expected from a hotel. was informed it would arrive in -- mins arrived in --. the macaroni cheese was exceptional. pizza wee bit less so (watercress is not basil!). room was facing onto the courtyard and could get a bit noisy at night but you soon get used to it and i wouldnt say it was a major problem. all seemed to go quiet at a decent hour. im trying to pick up here on things that i had read in reviews and concerned me so bear with me if i jump around a bit! music at reception wouldnt class it as being too loud plus reception staff were very friendly. the lifts (elevators) had music playing but again i wouldnt have said that this was loud. the corridors were perhaps slightly darker than some garishly bright hallways you may find in other hotels but i would certainly not consider them to be dark! breakfast was fine but at hotel prices. if you want something cheaper there is a bakery on the corner (- min walk) plus a traditional diner just across -th ave (- min walk). the location of the hotel was great. it is just next to the time warner centre and the metro (columbus circle (--th street)) is a - minute walk away. downtown buses run on -th ave - minute walk (yes everything is that close!). cross town buses are one block down on --th (- minute walk). central park and midtown tourist area are also within walking distance. always plenty of taxis outside too. if you are travelling from jfk you could use the airtrain then the metro (e from sutphin blvd - archer ave - this line you would have to change at --th street or times square then take another line up to columbus circle or a from howard beach - this would take you directly to columbus circle which is - minutes from hotel - or maybe - depending on your luggage! - note there is an elevator at this station which takes you up to street level). hope this helps you make up your mind - or allay your fears if you have already booked and have read some of the reviews that i read!',not_happy
id36876,' unfortunately this was the worst hotel experience i have had at any point. after arriving to my room and finding that the room i was booked into was a parlor and had no actual bed i was made to feel crazy by the front desk manager who was unbelievably rude for complaining and requesting to be placed in a room with no bed (i was supposed to sleep on a pull out couch). i was supposed to be at a wedding in an hour-and-a-half from the time of check in so had no time to argue and-or find another place to stay. after being in the room for -- minutes or so i also began to notice dead crickets everywhere across the room. on top of this the couch that was supposed to be the bed in this room was stained all over and lopsided like it had been used for -- years. the manager ended up refunding my room but this was a small gesture to make after putting me in this awful situation. i will not be staying at this hotel again and will only book at another hyatt when there are no other options available.',not_happy
id36877,' i arrived to the millenium broadway late at night and let them know in the afternoon so they would not cancel the reservation . the room they gave us was ockey small but we could not find the lights as soon as we turn them on i felt so uncomfortable because the bed was made but the blanket was like used all wrinled and with lipstick on it. also the bathroom was with the floor terrible like if they didnt even clean it for the new visitors. so as the guy from reception was so mean when i asked if internet was included and in a very rude way he answered!!! i told him i was not sure the promotion with travelzoo had all that included i think he felt bad and suddenly called and asked me how was the room i said what i thougth and he turned very kind and told me to to come to see another room in other tower called premier. supossely upgraded the room was still small but it loked clean and it had continental breakfast included. and a cable for internet. i stayed for - nigths and the second day we went out at --:-- pm an told in reception to make our room even though we put the advise in the door when we arrived at - pm the y had not fix the room so i called. then we went out and when we returned the only thing they did was to make the bed and glases and bathroom everything continued dirty but the worst of all was that i called the manager of the moment and told me that that was normal with a person that stays so long( - nigths) they dont make the rooms so clean because must of the people dont like they clean it . i told him i travel all around and i dont thing people that pay $ --- dollasrs for a hotel - stars dont like cleanness. terrible .',not_happy
id36878,' this is a huge hotel with over -- floors which can lead to some waiting time for the elevator to show up at your floor. rooms are not very big with little room to hang-store your stuff. on the positive our room was very clean and the bed very comfortable. no free water in the room and you have to pay for wifi. bathroom was ok size but a little dark. gym was great with all the equipment you can think of. would recommend this hotel if you dont mind a huge property with a constant flow of people...',happy
id36879,' my wife and i lived in asia for a number of years and our benchmark for hotels is usually against the impeccable service and standards set by organisations such as as the shangri-la etc. needless to say we are usually disappointed when setting such a benchmark against hotels in europe and north america. however the james hotel is a major exception to this rule! every great review about this hotel is thoroughly well deserved. we booked a standard room with a european breakfast included at an excellent rate well below $--- per night and we requested a high floor with a view. we were amply accomodated with a spacious light room on the top floor of the hotel. the rooms are contemporary but extremely comfortable and well appointed. the only small gripe is that there is limited wardrobe-drawer space since we checked in for -- nights. all the staff are incredibly pleasant and helpful - they actually seem to enjoy what theyre doing (neither does one get the impression in any way that they are simply angling for tips!) the use of a dvd player and access to a good selection of dvds was a great bonus. we also requested a second mini fridge in the room and that was delivered immediately. the location of the hotel is simply fantastic for the mag mile and access to shops cinemas dining bars etc. is the best! dont waste your money anywhere else! stay here! it is simply one of the best hotels we have stayed in regardless of budget!',happy
id36880,' this hotel is hidden in the center of the financial district. small lobby but very clean and efficient staff was friendly. these rooms are small but that is nyc the rooms are newer and very clean and nice perfect for the business traveler or couple. you are - blocks from wtcenter and it is a must to visit the seaport area - blocks away also close to battery park and statue of liberty. plenty of subway access makes this a nice way to get out of the hussel and see a milder side of new york. i would highly recommend this hotel',happy
id36881,' my husband my mother in law and i had such good time at this hotel the front desk peter is friendly and kind the breakfest was very good and helpful specialy bc we dont have to many options to eat near to the hotel very good location near to metro that take you to the main attraction in hollywood such a universal studio walk of fame the room was clean ! i would recomend this hotel',happy
id36882,' it is almost - am and im awake and feeling itchy...i think there are bed bugs in my room! i didnt notice this earlier when i checked in but the comforter has a few small brown-ish spots on it and after i tore apart the bed i found a few small brown spots-specs on the mattress. this is apparently a tell-tale sign of bed bugs based on my internet searching just now. i just want to sleep but dont think thatll be happening here at the westin copley. how disappointing.',not_happy
id36883,' located on the edge of the tenderloin the phoenix is literally an oasis with a heated pool. the staff is more than friendly and the property has been upgraded and is perfectly located for walking to the civic center the asian art museum the opera and the symphony. the neighborhood is a bit seedy but filled with asian restaurants and the street people can be avoided by walking a block or two away. the crowd from the lounge spills into the courtyard but the staff is very good about cutting off the noise at -- pm on weekdays. if you are staying over a weekend it gets a bit rowdy around the pool until cutoff time which is later. join the joy of life club (just google it) before booking a room for some extra treats and check out their other properties great little hotel chain!',happy
id36884,' my wife and i booked break in new york at the recommendation of our son. we chose the new york palace because of other trip advisor reviews. we were very pleased with both selections. we booked a standard room at the hotel but were boosted to the --nd floor with great views over st. patrick is cathedral and the rockefeller centre. the room facilities were fine with a very comfortable bed. the hotel facilities and service were what one would expect from a - star establishment - not quite up to the london dorchester (which is in the same group) but still good. all the staff were friendly and helpful - notably the concierge and doormen. we tried the standard restaurant (istana) and the michelin starred gilt. both were good (but expensive of course). a special mention goes to georgio paraponiaris who runs istana - very charming and accomodating.',happy
id36885,' we stayed at this hotel for - night while passing through baltimore. as some other reviewers stated the hotel is not new. while i wouldnt call it old i would say that a renovation should be in it is near future. we had a room with a king-sized bed and fantastic view of the inner harbor the window was huge and we could see the whole harbor-waterfront. pros: quick check-in clean room nice linens flat panel tv cons: expensive valet parking older hotel - could use a renovation side note: we booked through our american express card and dinner & breakfast was included. for dinner - by the time we paid for tax tip and drinks we felt that we should have just eaten where we wanted because the hotel restaurant is totally dead and awkwardly quiet. the food was ok but we could have spent a few more bucks and eaten at a place of our choice in the harbor. the breakfast worked out well because they allow you to order room service and the room had a nice dining table and we were able to enjoy our view of the harbor.',happy
id36886,' i stayed at the acme this past weekend. i have never had a more pleasurable stay in chicago. from the staff to the room to the location of this hotel. everything was excellent. i called ahead to have them arrange something special for my girlfriend and the director of operations bill was excellent. he went above and beyond to make our stay memorable. the suite on the --th floor had an excellent view of the city and was very spacious. the free breakfast was much better than you would expect from a reasonably priced hotel. the location could not have been better for a foodie-bar hopping vacation. would definitely recommend this hotel to everyone.',happy
id36887,' we arrived on friday evening for my friends wedding weekend. i was the moh. the rehearsal was set for -:-- at the falls which is their poolside venue. the bride had already checked into a presidential suite and was told she could get a ride anywhere on the property (this is a very large resort it is spread out and built on the side of a mountain). the bride wasnt picked up as promised so she had to drive herself and we ran a tad bit late. the falls is a nice location off the main pools that say they closes at -. the falls are basically a big waterfall with a flat area in front of it. the falls are pretty loud so you really need a mike to hear anything( not an issue just a bit of advise for any future brides). all went fine and the group headed to a local restaurant for the rehearsal dinner. we headed to check in at the front desk. we were greeted by the most proficient person i came across at the resort tyler. he was fast and courtesy and has the skills that most hilton hotels are known for. i asked how close we were to the bridal suite as i am the maid of honor. we were two buildings over which is quite a hike. tyler did explain to me the resort was full due to a convention and several weddings so he would not be able to accommodate a request to move us closer. we checked out our room (a two room std suite) it was clean and you could tell that it had received some upgrades over the last few years and we had a very nice view from the little balcony looking north to all the evening lights. it had all the standards items (shampoo conditioner and bar soap). the mini fridge was locked so unless you cut into it and then paid the service fee you couldnt use the fridge. all of the offerings are way overpriced. we went to the store bought a cheap styrofoam cooler and water and soda for our stay. no way will i pay -.-- for a can of soda. no complimentary water either. my family stayed the night in our room and i stayed with the bride in her presidential suite . okay so i have no idea what president would stay here because it was just a bigger room with a fireplace and a wet bar and a dining room table. nothing special and not worth the extra money. i have been fortunate enough to travel in my lifetime and i have stayed at more than my fair share of nice places. i dont consider myself a travel-snob . i like nice and clean and good value and service. i dont expect to have the staff kiss my @%% but i do expect fast courtesy service and friendly personnel. i didnt see that happening here. especially didnt see it happening for my friend the bride. i would have thought that the wedding-planner or coordinator person would have been a bit more professional friendly and on the ball. the bride had to call her in the morning as she hadnt heard from her. the bride had me call the florist to find out where the flowers were . the bride gave my teenage sons cell phone number as a contact person as he is very organized and would be a helper for the bride. at -:-- my son grabs me and says the hilton wedding person called and was asking where the cake was! she needed to know who was bringing it! i know for a fact the bride had given her the contact information. the coordinator told the bride she wouldnt be on property till -:--pm and this was a -:-- wedding. at -:-- some member of staff came to the room to grab the table favors ceremony items and reception items. at -:--pm a driver came in a van to get the bride her ring bearer flower girl and myself. we were at the falls at -:-- and the pool was super active and things werent totally set up. again this was a -:-- wedding. the bride was very upset as she walked by and saw what was going on and was taken to a cabana nearby that had too much patio furniture shoved in it and was to wait their till the time. she was given a bottle of cold water. the bridal party including the groom was rushing around getting things set up. i put the pew bows on the chairs and set up the family photos on the table. the groom and the minister set up the sand ceremony items... it was a scramble and a joke! we started the wedding promptly at -:-- and the bride looking lovely make her way pass the group of - drunk guys who were having fun still hanging by the suppose to be closed pool. i saw nothing less than -- people just sort of hanging around. curious on lookers and the like. the wedding was nice and the bride and groom exchanged vows. then the wedding party went to the same cabana to wait for everyone else to head down to the reception area.... still an outdoor area adjacent to the main pool. i met susan (i believe) and tami one of the catering staff. they seemed to have it a bit more together. they were still setting up the area while the wedding was going on and my son had to show them exactly were things went. the appetizer were good. the bartender was fast and pleasant and made a wonderful margarita. the dinner was served on time and everything tasted good. nothing special just good. the bride seemed to calm down as things started going and all went fine from there. we left at about --:--pm and drove our car back up the hill to our room. again the parking here is a huge issue and the streets are small and curvy and dark. lots of incline walking so if you have leg or hip issues or are an older person i would make sure you request a room off the main lobby as this will not be comfortable for you. we were a little hungry so we decided to order some room service. after having to make several attempts we got through. we order two burgers a bowl of chowder and a dish of ice-cream. we got a call back after our order to say what kind of fries did we want ? but when my husband asked what kind do you have he was told french fries?... yeah im not sure what that was all about but surprise the food arrived hot and good... actually better than what was served at the wedding imho. it was a whopping --.-- though! i think that is more than what the bride and groom paid..(--.--) a person i believe. i would say if you are looking for a hotel in the area its fine. the hotel says are a - star property....yeah i am not sure. if you are a bride looking to have a wedding here... i would advise you to hire a professional wedding planner for the day to be their to handle the details. no bride needs to be freaking out over where things are! the resort it self is a little old and you can see it in certain things. for the most part it is maintained and if you liked to hike or horseback ride this could make it for you. i am an arizona native and in the -- is this was the place its just a shame that they didnt move with the times such as other arizona landmarks that have the biltmore the phoenician and even the valley ho. all of which are wonderful choices the biltmore and phoenician are a bit more but i think the valley ho has been running some great specials. all in all my friend is married and happy. i would not recommend this for any brides to be unless you are on a seriously tight budget and want a resort wedding. also hilton fyi....at --- per night free wi-fi in rooms would really make up for some of the lacking things!',not_happy
id36888,' i stayed at the crowne plaza west for - nights at the end of june while in philly for a conference. on the second night i returned to the hotel at --:--pm. on entering my room i realised that the room had been entirely emptied and prepared for a new guest. the hotel manager explained i had been checked out and all of my belongings cleared on the basis of a phone instruction from a woman he could not name or give contact details for. all of my belongings had been rather unceremoniously packed into my suitcase and into plastic bags. needless to say as a lone female and heavily pregnant business traveller; i was not impressed with the service and i am still waiting for a reasonable explanation.',not_happy
id36889,' just back from my fifth trip to new york. it was my first time to stay in fitzpatrick is grand central but it won’t be my last. its location is perfect. we received an upgrade to a suite which really made our stay special. the bed was the most comfortable bed that i have ever slept in. the food and of course the pint in the bar was value for money. all the staff that we met in the hotel were friendly and helpful especially the young man on the front desk from wicklow. thank you for a great stay. i’ll be back...',happy
id36890,' a co-worker and i shared a - double bed room here sunday june -- - wed june --. the neocon conference was nearby and the rate (via our company travel site) was $----night. omg. given that most of chicago is booked we knew it would be pricey. the hotel was fine. we checked in about - and there were no double rooms they asked us to check back around -. we did some shopping and eating and came back later. were sent to a high floor (--?) to check in and our room faced east. never got as far as the window as the room was unmade looked as someone had literally just crawled out of the bed. my co-worker hadnt even shut the door and we hauled out of there back downstairs where we were met with an oh we figured that out as you went up and a minor apology but they acted like it was no big deal. not a huge deal but more than a small apology might have served better. we then ended up in --- right across from the elevator. the view (ha) was of the roof one floor below us. luckily we had no hallway noise. given the rate would you expect to pay for coffee in the room? $-.-- to make a pot of starbucks coffee? i think not. other than that the room was fine although the shower drained slowly. the location is excellent and for a far lower rate (maybe via priceline?) this would be a great hotel. given the rate and the lackluster service id say it was only average',not_happy
id36891,' girls trip to chicago booked through expedia by friend is husband for a suprise --th birthday trip. the lobby is very classy and has character so we were impressed when we wallked in. went to check in everything seemed ok asked for a room with a water view and we were on our way. after getting to our room the front desk called and said the credit card had not gone through and we had to come back down. we thought a good time to ask about the water view considering the only place we could see the water was standing at the far window and craning your neck. when we went back down my friend was not treated very well since they kept acting like her credit card was no good. after -- minutes they realized it was their computer system not her card. they then asked for $--- cash deposit they were doing her favor because it should have been $--- for the - nights of stay. luckily she had that much cash. i thought this entire situation was handled very poorly. first they made her out to look like a person with out credit then they demanded cash. instead of saying you are already checked in we will deal with the issues when our computers come back up. less than an hour passed and they called to say the system was up and the card went through and she could come down to get her cash. the clerk realized that it would be nice if he brought the cash up so he did. thank you! the room was nice and comfortable. the bathroom was very large and clean the only problem was the sliding door that most people have commented about. the bed only had a duvet so this was problem with temperature control. too hot with cover on but nothing lighter to cover up with so then you would be cold. a sheet would have been nice. i realized most people dont stay in their room at night and play games but we did and we only had a very little table to put between the beds to play on. the hotel was quiet the halls and the outside noise. we took advantage of the fridge and microwave. the location was fine. we actually enjoyed the walk. the red line l stop is also close to the hotel. very easy to get to wrigley. on our second night we got back to the lobby and i asked if they had any chocolate mints in the gift shop because i had a craving for mint. they said no but then another clerk asked what room we were in. five minutes later he was at the door with a handful of mints from the club lounge. that is service! iron chef jose garces has a very nice barcelona tapas style restaurant in the lobby mercat a la planxa. we stopped in our last night and went to the bar. kenny the bartender was the best! we enjoyed some tapas sangria and a few custom drinks by kenny. a very nice way to end our stay. on a side note echo limosuines provided us with great service to and from ord.',not_happy
id36892,' this is a superb hotel in a great location. you step outside the hotel and you are on broadway take a left and you are in times square and take a right and you are on -th avenue in about - minutes on foot. the central location of this hotel is complemented by a team providing an efficient friendly and professional service. having spent a long time travelling we were anxious to check in and get to our room on arrival at the hotel we were greeted outside by super friendly porters who proved to be a fountain of knowledge and were to assist us any way possible. checking in went as smoothly as possible with - reception staff on duty at all times we were checked in and in our room in about -- minutes. our room was fantastic spacious luxurious well stocked and with large windows looking out over times square. we had a king size extremely comfortable bed. the bathroom had a large walk-in shower bathrobes and slippers. the room was equipped with a large flat screen tv radio a computer and a well stocked mini bar and tea-coffee making facilities. free wifi access was available in the room and throughout the hotel. the bar and restaurant area was buzzing with atmosphere from early morning to late at night as it appears to be a popular place for guests and non-residents to meet drink have snacks in the bar area or dine in the reataurant. overall this is a great hotel for anyone traveling to nyc and looking for a centrally located hotel with friendly and helpful staff.',happy
id36893,' i was there for the weekend and im a low maintenance traveler but i still have what i consider to be one major complaint. i was visiting charlotte for the first time and had hoped the hotel could help me adjust. although they offer a free shuttle to nearby attractions- which is nice- the closest shopping centre was well out of this radius. i asked the front desk if there was public transit that could take me there and was told no- but we could recommend some great taxis! i took them at their word and took their cab. $--+tip later i reached the nearest mall... at which point i was informed that there is a $- bus that travels regularly to make the same trip from downtown. i was annoyed but decided to test out my theory again- after reading up on the charlotte area transit service and talking to different charlotte people i asked the front desk the next day if there was a bus that would take me to the airport for my return trip. they said no- but we could recommend some great taxis! lol. what a joke. and you guessed it yes there is indeed a convenient $- airport bus but i suppose theyre not supposed to tell you about that... i guess theyre in cohoots with the local cab companies or something. i later learned from a charlotte resident that local cabs are notoriously expensive in the area and she was not surprised when she heard my story. i guess the hotel takes advantage of its visitors vulnerability and ignorance. total bummer for guys like me who subscribe to the golden rule of courtesy. otherwise the hotel was acceptable. no fundamental complaints about cleanliness etc. but this one episode left me with a bad taste in my mouth. when i travel i prefer to trust people at the hotel. i cant be bothered to worry if im getting ripped off everywhere life is too short to be on edge -------- especially when at a hotel on vacation. but i guess the blake let me down here. i hope whatever agreement they have in place with the taxis is paying off because it is costing them the respect (and future business) of clients like myself in the process. oh well. what can you do.',not_happy
id36894,' attractive clean and extremely comfortable accommodations convenient to the airport and to downtown denver. breakfast was super; a lot of choices of both hot and cold foods juices and coffee. exceptionally friendly and efficient staff.',happy
id36895,' we live in south jersey. my husband and i were flying out of the philadelphia airport on vacation early one morning. we decided to go up and stay at this hotel because the weather was horrible the night before and didnt want to take a chance on arriving late for our flight due to weather. i was extrememly with our room. we went to ruby tuesdays for a drink and appetizers which is in walking distance. you can order room service from their as well. the shuttle was on time to take us to the airport. i believe they ran twice an hour. if you are looking for a reasonable priced hotel to stay at near the airport this one is just fine. the room was very clean. otherwise if you are visting philadelphia i would recommend staying somewhere closer to downtown.',happy
id36896,' this was the second time we stayed at this property. hilton chain is our choice for the variety of locations around the world and the level of quality it maintains across the globe. at the first stay in march of ---- we were told that the property will undergo renovations since it has been recently purchased into the hilton group. no changes have occured since then which is dissapointing. the location is great. service is good rooms are clean. beds are worn walls are paper thin. however this property seems to be in line with other chains in this area. they are mediocre in dated decor and very expensive for what you get. exception to that would be the fairmont and the argonaut but we are also looking at twice the price tag. to keep in line with the hilton brand this location should probably be a hampton inn perhaps a doubletree but certainly not what we are used to from hilton.',not_happy
id36897,' our family of six stayed at this hotel in two rooms. we had one room with two queen beds and two bathrooms. the room was well-decorated and the beds were comfortable. we had a great view of the space needle and the sound. the other room had two queen beds and a sofa bed. it was an interesting set up--not quite a suite but the living area was separated from the beds by a wall. the hotel is convenient to downtown shopping. it is between macy is and nordstrom. it is attached to westlake center so you can shop and eat at nice restaurants or even a food court. i like historic hotels and enjoy seeing them well-maintained. the bathrooms werent gigantic but had everything you would need. this is the part of town that i spend the most time in. it is safe and there is a lot going on. you can take the monorail from westlake center to seattle center and it is a short walk to pike place market. although i am local my family and i stayed downtown to celebrate the market is ---th anniversary and were quite pleased with our visit. if i go to a play or want to stay downtown for a christmas shopping outing ill choose this hotel again.',happy
id36898,' it is obivous the owners who re-did this hotel didnt want to spend tons of money re-doing the facade or updating the physical look of the hotel to be more modern. but that is what i loved about it! the rooms were modern and clean. the pool and hot tub were amazing. the decor was really cute without being exclusive. the roof-top deck was a great place to just chill in the evening. the restaurant was super affordable but the food was really good and fresh. the staff were so helpful and friendly. there was free wifi and free covered parking. the majority of the hotel was non-smoking. i loved this hotel!!! the only reason i would hesitate to stay there again is the location - it was more in what im guessing is the business district. the neighborhood wasnt terribly exciting although it felt safe. we had to drive everywhere we wanted to go which is to be expected in phoenix but there were no strip malls or cute little shops within walking distance (in -- degree weather that is!). all that being said i would definitely consider staying here again. if only they were located closer to camelback road!',happy
id36899,' this hotel is nice it is a great hotel to stay at for being at the park and listening to music in the summer. it is dated and a little worn but definitely a classic chicago hotel. we loved it and had great service.',not_happy
id36900,' i ususally stay at courtyard by marriott for one night stays such as a place to sleep on a long drive. in june my son and i spent - nights at the cbm stapleton while he was playing in an athletic tournament. at first blush the location did not seem ideal--area seemed to be zoned for industrial activity. however after a short period of time we realized we were in a great location for our weekend is activities. the hotel is very close to dicks sporting goods park which is where our tournament was held and after a short period of exploring we discovered lots of new retail and restaurant development in the hotel is immediate neighborhood. further we were very close to main highways to take us to downtown denver. the hotel addressed the basics very well--it had a friendly and accomodating staff it was a clean property it offered an affordable rate and was convenient for our activities. free internet was a plus--my new pet peeve. i would recommend to anyone attending events at dicks sporting goods park.',happy
id36901,' this hotel resides in a former savings and loan and was renovated while still incorporating some of the bank is elements. the lobby still has the marble teller windows and below the lobby there is a conference room with a giant safe door and the inside is lined with safe deposit boxes! even if you dont stay here you got to check out this stuff it is way cool. we stayed here to see a show at the house of blues which is perfect because the entrance is literally the next door up the street. it is right close to a trolley stop so it is super convenient to explore the rest of the city. the hotel has a ---- is feel to it very classic but still with all the amenities you expect in a modern hotel. this place is worth a stay check it out!',happy
id36902,' rooms are clean and the wall are not as thin as in other places we stayed. plenty of parking under ground if the parking lot on top is full. they check you in faster than any other place we have been.',happy
id36903,' stayed on a summer weekend and thanks to an accumulation of marriott on a concierge floor. the lounge was closed over the weekend (boo!) but the front desk offered complimentary coupons for the sunday brunch buffet which was quite nice. the room was comfortable and good-sized though the property looks faded around the edges and the decor a bitdated; linens and toiletries are the same marriott has used for -- years. on this weekend at least the hotel was a favorite for school and nonprofit groups and while they were uniformly courteous gatherings for announcements etc sometimes made it hard to navigate the lobby. i was disappointed to find no in-room safe in this downtown location. it was irritating to have to go repeatedly to the concierge desk in the lobby to store or retrieve valuables. though the company is more casual chains have no in-room safes i found it surprising in a full-service marriott. i hope management reconsiders this choice especially in city centers where guests not only hesitate to leave valuables in the room they are reluctant to tote them to tourist sites or evenings out. with this terrific location in the refurbished center of town convenient to transit shopping dining and government buildings the hotel should be trying to streamline outings not complicate arrangements. however even this highlighted one of the hotel is upsides - its excellent staff. with the exception of a somewhat curt check-in clerk all the personnel i encountered were notably upbeat helpful and terrific ambassadors for the marriott brand in general and this property in particular. dining room staff housekeepers and especially the concierges whom i pestered several times to access stored items - everyone was cheerful and competent. this is not a destination hotel but i certainly would not avoid it. for my weekend focused in the white house area the location was ideal subway access was perfect (not the hotel is fault that the metro escalators werent working - again!) and the staff made the stay just a little more special.',not_happy
id36904,' i stayed with my parents and my big dog here for - nights. the price was unbeatable for the area: hollywood boulevard is literally one block away. of course is already the beginning of its east side and it is not looking pretty nice specially in the evening. we didn’t mind that. i loved that we could walk to the chinese theater visit all our favorite stars in the walk of fame and have it as a pivotal point to go to many attractions in the la area. my only weird experience was when checking in i forgot to mention i had a dog. they gave us a room in the -nd floor. at some point when taking my dog out i realized somebody inside the front desk booth kind of staring at my dog. when we came back there was a strange scene in which i was kind of hunted down in the elevator by an employee and the guy in the jacket jumps in the elevator. the employee asked me where was i staying in a inquisitive tone i told him in the -nd floor. he says that guests with dogs are to stay only in the -st floor. in the mean time the guy in the jacket mumbles something with a heavy accent. it was some kind of interrogation with the boss present. i assume the guy in the jacket was the manager. they left me alone after mentioning that in the front desk they should know that blah blah. also the a-c never worked. thankfully we were in one of those strange stretches of la nights in which no a-c or heating was required. the parking lot is $---night and it is not enough for the total number of rooms so first comes first served. there is eventually a garage some - blocks away for the same price or $---night not sure. we happened to find a spot in the north street from the hotel where parking is free after hours but is fiercely sought after by residents of the area and it’s a miracle to find a spot. typical motel - comfort not luxury not over the top but comfortable if you are under a budget.',not_happy
id36905,' this place was absolutely disgusting. there was some kind of sticky-looking substance on the curtains and used tissues on the floor. the location was scary in fact almost inaccessible due to it being near a truck scale. if we hadnt already been charged for the room and arrived too late to find a different hotel we would not have stayed. i have never been so disappointed in a room before. we were afraid to touch anything in the room for fear of catching something. i would not recommend this hotel to anyone including my worst enemy. the only good thing about this place was the park and fly aspect.',not_happy
id36906,' i got to the hotel at -:--am i was beat i was just hoping to be able to drop my bags off since check in wasnt for -- more hours. but i was able to check in i cant tell you how thankful i was for that!! every person i encountered at the front desk was not only helpful but kind and funny. most times i found myself talking to them for ----- min. the room was great so clean i always travel with a sleep sack. this is the first time ive never unpacked it. the beds were amazing. i was in chicago to see some concerts so i was out late and slept in most mornings and missed housekeeping. but they placed a basket by my door with new towels coffee and soaps. what a great idea i didnt have to call down later for anything they thought of it all. the location was amazing i have a fear of the subway. but the el picks up at right at the airport i didnt have to change train or anything and once i got off the train the hotel was a one min walk away. i walked all over the city it was the perfect location. being alone in the city and going out late at night i always let the valet know and it made me feel more comfortable. ill be back in chicago next year and this is the only place i would consider staying. i know some people said the noise was a problem. i never noticed it. i was on the --th floor',happy
id36907,' great hotel with friendly staff in a fabulous location. if you are at all precious it is probably not the place for you as at night time it is a little dark and ominous walking around but if you have a car santa monica is minutes away. yes the parking is $-- a night but honestly how many hotels do not charge for parking and at least you know your car will be there the next day. the rooftop bar had stunning views although only open thurs to sat at the moment. venice beach was as vibrant and ecclectic as ever. like i said not for the precious as you definatelly see all sorts but i loved the energy of the place. the - bedrooms are spacious and had great amenities. spring for the view rooms as it is worth it. did not get to eat at the restaurant but the prices seemed reasonable. would stay here again but you really need a car but that is really the case with all of l.a if you want a bit of freedom. i am a travel agent would not hesitate to recommend to the right clients. great value for money',happy
id36908,' we stayed for - nights and had a lovely garden room quite near the ocean and pools in orchid area.. we had a great stay and would recommend the hotel but the service was frustrating at times in that it could be excellent but it could also be realoly awful. this applied to the barefoot grill and the room and pool service. the balleen restaurant and the concierge were excellent. do complain ask for a manager they listen and respond. its the only way to get an improvement by the time you write on here its too late. the watersports facility is good but its not really a bathing beach more a relax and look at the ocean type of beach. the reviews on here about the layout and orienteering are harsh it is well signposted and well lt you dont really need to get in to your -x- truck to go to the coffee cart there are paths!!',happy
id36909,' had to travel to philly for work. the hilton garden inn is right next to the reading terminal market. it is also right by the train station in city center. its two stops from --th st. station and easy to get to. i made last minute reservations and they were reasonable. breakfast buffet was included and the view from there was great.',happy
id36910,' my wife and i just returned from spending five terrific nights at the westin st. francis. we were celebrating our -- anniversary and christy the concierge did everything she could to make it a special stay. the hotel itself is a magnificent hotel in a very classical style. the location is excellent for side seeing as there are multiple transportation options nearby. the service was excellent and the hotel staff was extremely pleasant and very knowledgeable of the local area. the only draw back if there is one is the choice of places to dine in the hotel itself. very pricey but typical of a large inner city hotel but there are plenty of less expensive options to eat near by- check out tad’s steak house for a very reasonably priced breakfast- we ate there every day.',happy
id36911,' solid hotel for short stays. rooms are small but very comfortable and quiet. great night is sleep. all amenities. slightly overwhelmed by overall size but cant complain about location and quality of stay. would recommend this to anyone looking for a solid hotel in downtown sf or even for tourists.',happy
id36912,' i recently stayed in the bedford hotel as part of a college group of --!!! the bedford hotel accommodated us well and the staff took real good care of us. the bedford hotel was really nice to stop in it was warm and very inviting. the hotel and its rooms were very pleasing and kept clean and tidy at all times. there is also an italian restaurant attached to the hotel where the food is beautiful so if you like italian then i recommend that you go! there were - of us sharing our hotel room and - in each double bed but the rooms were very spacious and fitted us all in nice. the tv was quite big for in a hotel and had plenty of good channels not that youll be watching it much anyway! the rooms were cleaned daily and fresh towels and toiletries relaced but check in draws and cupboards because the cleaners will put your stuff away! we were on floor -- on the back of the building and had a wonderful view of the empire state building which looked amazing at night time. to top the hotel off were the wonderful staff who couldnt do enough to help you. they were really helpful and friendly one even stood out in the rain to flag us down a taxi! the bedford has a really good location and is close to a handful of famous locations. the --- building across from the hotel was the building that was taken over by the gremlins in gremlins ii the new batch!! times square chrysler building -th ave empire state broadway grand central station and many more are within walking distance of the hotel. there also some really nice cafes and restaurants outside the hotel and i recommend that you try scottys for breakfast. if you love coffee then youll appeciate the fact that there is a starbucks cafe on every corner! the biggest advice i can give you is not to fly with any american airline mainly delta!! we had - flights cancelled and had to sleep in a cold terminal at jfk on the floor. they abandoned us and offered no help or compensation we managed to get a flight home with virgin atlantic but delta would not release our baggage which remained in new york for - days after we had arrived home!!! overall new york is a fantastic place and the bedford hotel is deffinately worth a stay in.',happy
id36913,' manhattan can be extremely expensive so i was to find a room in this brand new hotel for --- usd+tax. i noticed on the website that it is now considerably more expensive. the hotel is small with just - or - rooms on each floor. the rooms are small too but they are bright and modern. the tv furniture bedding : everything is still fresh and new. the breakfast choice is limited but the room is nice and it is free. the ground floor toilet is very big an experience. my check inn procedure took a few seconds and checkout was rapid too. staff at reception was knowledgeable and enquire when you get in or out if everuthing is according to your wishes. they might be always smiling but the team at reception is professional and courteous. the hotel is very well located in midtown manhattan ideal for macys. the theatre district is within walking distance. just across the street is a internet cafe annex restaurant and the area has quite some other restaurants several indicating they offer kosher food. on fifth avenue just south is a cocktail bar annex mexican fastfood with cheap and fast excellent wraps.',happy
id36914,' the hotel is as close to time square it can be! the rooms is small but ok the breakfast is ok but they don´t have kitchen so there is no warm food. don´t stay on the - floor its smells alot of clorine and also they have pool parties and the sound is intense so i recommend that you do not have room on - or - floor. they have a small swimming pool and steam room and sauna but they are often cold so you need to put them on. if you order by there homepage its not sure you get the room you have ordered! the fitness center is very small - machines in a - m- really nice beds to sleep in!',happy
id36915,' we have never stayed at a worse motel. to begin they had given away our rooms even though we had reservations (for - months prior). the key card for the door to our room did not work. the desk clerk let us in and told us that if we left our room we would need to stop at the front desk to ask her to let us in each time. when the door opened it only opened about --- of the way. the bathroom faucet was not attached to the sink. the bathroom was dirty with stains as were the light switches and carpet. there were (someone else is) hair on the blankets along with cigarette burns. we paid more than $-- (actually $--) and even though we didnt pay a lot we didnt expect it to be this bad.',not_happy
id36916,' my sister and i stayed in here recently. we enjoyed the ambiance of the hotel and found it affordable and convenient i.e. close to many many shopping experiences at all price ranges close to san francisco attractions and accessible to bart. loved the decor and service. would definitley stay again when in area.',happy
id36917,' we stayed here for one night at the start of our trip. the courtesy shuttle arrived quickly once we called the hotel. the driver knew we were waiting and was very knowledgeable about the hotel and the local area. checking in was quick and our room was mostly clean -sweet wrapper on the floor from previous guests. the breakfast buffet was good and was included in the rate we paid. overall a good hotel. i know boston is expensive but the cost for a room and breakfast was the same as one night in claridges hotel in london one of the best hotels in the world. i shall avoid transiting through boston in future!',happy
id36918,' we have stayed at this hotel a number of times. last week our connector from mexico was delayed and we had to stay in houston. we called the weston from mexico to cancel but the informed us that cancellation for refund had to be done the day before. i ask you a hotel in an airport must have --% clientele from planes therefore cancellation the day of arrival should be the norm. westin obviously want money over customer satisfaction. since many airport hotels provide cancellation up to -pm day of arrival we will not be staying her again.',not_happy
id36919,' i stayed here for - nights for a conference. the room was very newly done and comfortable. the staff was very helpful (when i returned once as my room was being cleaned the maid gladly packed up and left to come back when it was convenient for me). a nice touch is that the hotel is service inclusive and the staff seemed eager to please. the hotel has free wi-fi and is convenient to public transportation. the only drawback was that the air conditioning in the public areas was set very cold but this may have been a side-effect of handling the extremely hot weather outside at the time. overall it was a very pleasant stay.',happy
id36920,' stayed here with hubbie and - kids . . . extremely friendly helpful staff. nothing fancy but clean spacious rooms and good location near smaller city neighborhoods and restaurants yet short walk to metro to the mall and museums. breakfast was nice . . . earlier arrival means more choices!',happy
id36921,' stayed here for four nights from september - -- ---- for our first visit to chicago. we were very pleased with the hotel and the location was great. everything was within walking distance. we had a corner room on the -th floor and it was clean bright and modern. i dont understand other comments that the rooms were dark and dated unless the hotel is under renovation which i saw no indication of. the breakfast was good and the cocktails in the evening were great (thought i do have to say a few of the nights the snacks at the evening cocktails were definitely a bit on the cheap side e.g.: stale popcorn). for those who complained that the lines at breakfast and evening cocktails were long -- this should be expected when there is free food and booze. the line for evening cocktails moved fairly quickly but if you wanted the fresh-made omelette in the morning it did take a while. the only thing that really annoyed me was the fact that wifi cost $-- per day. we did not bother to get it even though we brought a laptop but in this day and age no hotel should charge for wifi. overall a great hotel and would definitely stay here again and recommend to anyone travelling to chicago.',happy
id36922,' we stayed at the la quinta inn & suites lax for one night in april ---- at the end of our trip in the west just before an early morning flight. we booked a room with two queen beds for two adults and one kid. our room was pleasant : bright and quite new with a --s feeling but with not much amenities (flat screen tv and free wi-fi but no fridge or microwave). the bathroom was clean and in good condition. we didn’t test the breakfast as we left the hotel at -.-- am nor the outdoor pool. this la quinta is located near the airport just a short drive to the rental car returns. there is a brand new mcdonald’s very clean next door. we have mixed feelings about our stay : the room was ok but we had minor disappointments : we were surprised to have to pay the parking for the night (--$) as we got no information about it when we booked the room plus there are only two elevators and very slow ones it’s not great for an airport hotel… in short an ordinary stay. rather -.---.',not_happy
id36923,' my husband and i stayed there for our wedding night -------- just a standard room since we were leaving the next morning to catalina we thought that since it had the sheraton name it would be a nice place to stay although the room was clean it really needs updating the bathroom was awful it had missing hooks and above the sink you could see up through the ceiling and it was dusty and dirty. i was asked how everything was at checkout and i told them i was sorely disappointed. i would not recommend this hotel or stay there again.',not_happy
id36924,' stayed at the london for a weekend getaway with my husband for his birthday. as we walked in to the hotel i was reprimanced for taking pictures of the lobby. i guess it is for security reasons. the room was up on one of the higher floors. it is an older building bu the elevators were swaying guite a bit. the halls were very dark and a but dreary. it was very hot that weekend and you could feel the ac struggling. our room was very nice. large sitting area with a nice view of the city below...and a nice comfy bed. when our bags arrived the young man was very nice showed us where everything was and left. the room was very clean and comfortable. but the air was never able to get as cool as we would have liked. it was a bit warm. that night before dinner i realized i needed some feminine products. i called down stairs and asked if someone could bring something up. the woman at the desk said she sould. however ater ten minutes a woman came up with fresh towels instead. so i went down tot he desk and was told they had no store in the hotel and they would see what they could do. not really wanting to go through all of this at the front desk i finally asked them where the nearest drug dtore was. they directed me to one that was eight blocks away. my husband suggested we try the hilton which was a few doors sown and i was able to find a box of tampons in their store in the main lobby. the next morning we had breakfast in the restaurant. it was basic fare....nothing really special. the wait staff was distracted and after getting up to get some fruit we returned to see they had already cleared our caraffe of coffee and diishes away. i asked the waiter for more coffee and he reacted in an annoyed manner as if i was asking for something extra. at the point i informed him that we were not finished with our meal when they took everything away. the place was not so large that they couldnt keep track of where we we were in the room. overall i probably would not stay at the london again. although the room was quite nice i was a little put off by the lack of personal attention the staff displayed and their indifference to our relatively simple requests.',not_happy
id36925,' place is fairly new smell blows you away at front door. staff is poorly trained and dosent care. mattresses were cheap bedspreads were dirty. phone didnt work in our room. overall not a nice stay. and i dont usually compalin.',not_happy
id36926,' i stayed here for two nights for may birthday in november. although the hotel was impressively big and located just a block from the commons and downtown boston i probably would not stay here again. if you do beware of the doormen. one doorman scammed my girlfriend and i into using a car service to get to the north end which was a huge rip off. if you stay here realize that the only means of transportation the door man should help you with is getting in a cab. in the end the manager reimbursed us and even compensated us for our trouble..still it is hard to recommend a hotel after youve been scammed there.',not_happy
id36927,' my employer books us at this hotel. i have stayed here - different times this month alone and had to change rooms twice because the a-c compressors do not work in many of the rooms. rooms are very dated with unattractive carpets and old bathrooms. the bathrooms are clean but very small and very dated. the rooms are small furnishings unattractive. the windows in this hotel are not soundproof so you pretty much hear everyithing in the city from most rooms. ice machines are only on odd floors and many do not work. little things but inconvenient and should be improved. staff is pleasant. myself i would never stay here if on vacation unless i could not afford better. there are many better areas in san francisco than this location. if you are not fussy i guess its ok but if you like nicer things you will never like this hotel :(',not_happy
id36928,' my husband and i traveled to nyc for a quick vacation and stayed tues-sat at the jewel. i thought the hotel was just lovely. the rooms are small but very well planned with nooks and crannys for everything. we had a small room (queen bed) with a balcony. when you looked to the right you had radio city when you looked left there was the catherdral. the balcony was a great place to watch the city and enjoy coffee in the morning. i thought the hotel room was new clean comfortable and just what was needed in the city. the hotel location cannot be beat. just steps away from the subway shopping and great dining. the free wifi and bottled water were wonderful and the living room offered coffee tea and free computers and printers. all-in-all i thought the jewel was the tops.',happy
id36929,' i stay at this hotel - or - times a year on my way to my brother is in sc. it is an easy on-off on route --. the rooms are always clean and comfortable. the people who work there are friendly helpful and efficient. when i pull into their parking lot after a long day of driving i feel like ive come home.',happy
id36930,' this comfort inn is very convenient and clean. it is proximity to nearby restaurants is a plus. right off interstate---. parking is ample. free wi-fi... - good size heated pool and a spa too. room is clean. and guess what.. they have a good hot breakfast. we enjoyed the heated pool more than anything else my kids had a real fun after coming from a dusty and hot weather in grand canyon. everything was worth it... highly recommended...',happy
id36931,' the hotel does not own the pool here- it is run by drai is nightclub. as a result the pool is jammed early every day with partiers who are not hotel guests but pay for admission. seating by the pool is impossible to come by unless one shows up at the crack of dawn or is willing to pay $--- minimum for a poolside cabana. unacceptable and quite depressing on a beautiful summer day. the pool should have separate seating reserved for hotel guests only. also the rooms are the smallest ive seen in any of the newer w properties. they are not even close to what one gets for similar money at the w westwood or sls hotels. ill be back at my previous favorites next time i visit la.',not_happy
id36932,' we stayed here for - nights for a visit to george washington university. we were on the highest floor and the rooftop outdoor pool was above us and it leaked so the carpet in the hall was soaked. they did clean up the water but the next day the carpet had a musty smell. the room was clean and spacious but the shower didnt have a lot of pressure and the beds were on the soft side. in general the staff at the front desk was not overly friendly or helpful. im a hilton honors gold vip member and it is not unusual for a hotel to provide complimentary amenities (like room upgrade and bottled water and breakfast and free internet) that are above the required complimentary amenities however this hotel only provided the basic upgrade of either a free breakfast (continental delivered to the room) or free internet. the kitchen cupboards and the furniture was a bit worn. the kitchen included a hodge podge of dishes and flatware. the best part was the location. it was no more than a --minute walk from the foggy bottom metro (go up escalator do a --- and walk thru the plaza cross --th street go to the far side of the block and take a left and the hotel is at the end of the block). it is also a short walk to the kennedy center and watergate. it was a great location for visiting george washington university. the area is quite safe as the gw police patrol the area.',not_happy
id36933,' recently redecorated - beautifully. posh room design. the only downside would be the sliding door on the bathroom.',happy
id36934,' great location walkable to penn station. not high end but nice and clean.',happy
id36935,' i stayed here recently for a conference at the convention center and couldnt have been more pleased with my choice. the rooms are of a nice size clean and quiet. the staff was possibly the friendliest ive ever encountered at a hotel as everyone i encountered had a smile and asked if they could be of any help. there was a nice free breakfast included and plenty of nearby options if you wanted to eat on your own. the location is perfect within walking distance of most philly attractions. the convention center was a five minute walk and it was a safe walk even at night. there are plenty of nearby restaurants and stores so that you could get away without a car. the parking was in a garage that took up the first five floors of the building and you had in and out privileges. the fee was $-- which is actually quite reasonable for the location and typical of all downtown hotels in the us. i would definitely stay here again if i were visiting philadelphia.',happy
id36936,' my husband and i drove up from nc to meet some friends from pa. we all were celebrating wedding anniversaries and going to a red sox - orioles game. the location was perfect. the staff was absolutely customer service ready willing and able. service with a smile everyday. the refurbishing of the old banking establishment into this hotel is just beautiful. we would recommend this hotel to everyone.',happy
id36937,' as per the hotel is recommendation we called early in the morning on our arrival to request a pack and play as we were arriving late that evening. it wasnt there and the first one was broken; the second one was flimsy. the manager offered us complementary museum tickets (which was a nice offer.) after unpacking we realized there was no tub as it was a handicapped acceptable room. they offered us another room but we were already unpacked so we stayed. compared to other hotel experiences we were somewhat disappointed that the staff was not able to provide many recommendations of things to do-places to eat and did not always respond to requests for items in a timely fashion. on a positive note the location was great it was quiet despite being in the city the breakfast was nice and the room was clean and an ample size suite.',not_happy
id36938,' the service was excellent from the time super shuttle picked me up at the airport to check-in to the bellman (james) to billy the concierge room service banquets bartenders the doorman and even richard suh with suh young m limo & tour service were all a+. i was so busy with business that i did not get to enjoy much of the hotel my room was smaller than what im used to but i dont think there is much that can be done about that due to the portman design of the building very much like the westin peachtree plaza in atlanta. i have a sprint wireless card which worked great in the room so i did not have to pay for internet there as they do charge. the banquet i experienced was excellent and the staff were very attentive. the elevators seemed to have some problems but nothing major just would stop once in awhile making you wonder if you were going to get stuck. overall experience was good and the service is what really sticks out in my mind i was wondering who was going to stop the a+ streak but no one did they were all great.',not_happy
id36939,' we had a comfortable stay in grand hyatt. the room was good and had a lovely view of the sea. also there is a rooftop restaurant from where you get an awesome view of san diego. its a view not to be missed.',happy
id36940,' this is the -rd time we stay in the hotel. this time we were given one of the older rooms not refurbished yet. we didnt care much about that but what really made us mad was they didnt make our room on our -nd night. they didnt make the bed change towels or cleaned our trash bin. when we requested to abide by the hazzle free policy in which they shoud reinburse you in case there is any kind of hazzle the customer service specialist just said were sorry we cannot reinburse you for the night because the stay had been made through expedia but that i should call expedia to ask for a --% discount... that is really a joke. will deffinitely not stay here again. the only thing we chose this place was location which is close to the riverwalk but you can choose a comfort inn which is around the corner. be aware there is no more free parking at this hotel and since there is refurbishing going around there is a lot of noise during morning time.',not_happy
id36941,' i am not a hotel snob - i dont mind a little noise a little bit of dirt etc. but given the fairly strong review for this place i was very disappointed. first from day one our bathroom had a urine smell that never went away. otherwise the bathroom was decent enough - decent temperature and decent water pressure. the room was loud loud loud. we were on the fourth floor and could literally hear conversations on the street with our windows shut. the ac did not seem very accurate or effective and do not book a room with a sleeper sofa. dont get me going on the noise the fridge made - it sounded like a jet plane every time the motor shifted. i finally had to buy sleeping pill across the street to try to sleep through all of this. then my last morning i got to hear a heated argument between the reception desk and the police. the police were investigating something that had happened and staff would not cooperate so the police got very annoyed...all this in front of guest. on a positive note we did like having a trader joe is right behind the hotel and used the mini bar to store our goods.l also enjoyed the morning coffee in the lobby and the free wine. but not enough to every bring me back here.',not_happy
id36942,' not very impressed with this hotel considering what we paid. out of our - night stay in the us we stayed here for - night went to boston for - night is then returned here for - more night is. on arrival on the -st october the receptionist was friendly and professional enough and was really helpful. we went to our room on the -th floor and as soon as the lift door opened and saw the decor i knew it wasnt as good as the website made it out to be. we got to our room and it was dull and dreary and looked like it could do with decorating. like a previous comment on here has said the sockets were not very safe. our view was of a parking lot and the room felt cold because it had no natural sunlight. we thought maybe that because we were only staying for - night we may get a better room when we returned. we arrived back at the edison on the -th october. when i went to reception i knew we were early for check in and thought that we may have to wait for our room so was quite prepared to put bags into left luggage and go out for a while. the man on reception was miserable. he informed me we were to early for check in demanded to see a voucher from the travel agent wanted a passport and a credit card and said all this without using the word please!!!! there was a room ready and sadly it was no better than the first one we had. if anything it was smaller the bathroom was like a cupboard and again the socket is were a bit dodgy. our view this time was of the hotel is air conditioning unit which was going all night and on the last night there my wife was woken at -.-- by someone bagging on the pipes. the one plus security by the lift is would not let you passed without a room key which didnt alway is work. i had to return to reception to get the key is re-booted to be able to get in. as this trip was for our --th wedding anniversary we were very disappointed by this hotel.',not_happy
id36943,' -. breakfast & dinner free hot breakfast is included and they also serve dinner on weekdays. the selections are nothing special but i didnt expect a fabulous buffet in the first place so the breakfast & dinner was just fine with me. -. exercise facility',happy
id36944,' i have stayed at this property several times and have not been disappointed. beds are comfy; flat screen tv is nice along with refrigerator microwave and usa today. the gym is small but adequate. the main reason i keep coming back is the superb customer service especially ana maria at the front desk and alberto who is one of the shuttle drivers (although everyone there is very good).',happy
id36945,' stayed at amerisuites as part of a group. hotel was not very honest about many things. one family in our group had a reservation for a room with two beds and instead got one small bed and a couch. although the room i received had a broken phone broken lamps frayed carpet--after several calls to the front desk the lamp and phone were fixed. one person had her van broken into in the hotel parking lot while we were there. it was the height of the summer and they shut down the pool for repairs for half of our stay. the hotel was nice enough to reduce our rate to compensate for this but claimed they had no idea that the pool was going to be repaired--when we had been talking to them about bringing a group with children there for nearly - months. that is either exceedingly poor planning or very bad communication--either one is hardly forgivable. fortunately some members of our group stayed at a nearby hotel called the park place--which was very nice very clean and allowed us to go use their pool. they had a better rate and a more updated hotel too!',not_happy
id36946,' two day bisiness trip. great location next to the -- th street mall. the hotel externally is quite attractive: a beautiful example of a mid century architecture. inside: a friendly and prompt front desk. good selection of bars and restaurants in he lobby and nearby. but the rooms are a problem: the first rooms in the tower are a long walk from the entry. the hallways are long and dark and the rooms are cramped and isolated. creepy. the replacement room in the court building was seemingly newly refurbished but seemed dark and tired. the carpet was worn and had a tread leading to the bathroom. the bathroom grout was stained black. several hairs in the bath. im a starwood gold customer and not coming back. im willing to do either the top end or bottom at starwood (westin element...) but have generally had it with sheratons which are often poorly refurbished older buildings . just dont get their value proposition.',not_happy
id36947,' a couple of years ago i selected the sheraton riverwalk in chicago for a business trip that extended four nights. upon check-in at --pm i entered a filthy room with peeling wallpaper etc. at the regular high price so i moved to a fairmont. in ---- my husband and i were married and had a reception at a sheraton so i was very disappointed and have not stayed at once since. my customer booked me at the sheraton downtown phoenix. from the moment of exiting arriving i was wowed by chris providing options for walking and shopping was then wowed by tyler who loaned me his personal phone charger and continued to be wowed by william g. in the restaurant who made me feel like a - star guest in a - star restaurant. the rooms are fabulous the atmosphere of the entire hotel is open. they offer many healthy choices including organic vodka (healthy of sorts!)',happy
id36948,' if you want to flashback to ---- and experience a hotel that has not seen a renovation since then you found your hotel! two additional bonuses....the crack staff does not turn on the air conditioner prior to guest arrivalso the musky and putrid smell in the guest room will bring a wide smile. and the roach that you may see walking along the wall when you wake up? dont worry! the staff will tell you that they are water roaches so there is nothing that can be done. and for $--- per night? you cannot beat it!',not_happy
id36949,' when checking in the front desk clerk did not look professional. second he was not at the front desk and had to wait - minutes for him to come out of the back office for which you can see he was on the computer. i wanted to split the bill with a friend of mine ----- was told that was fine and to pay upon check out. fine. our second day there we try to use the pool area but there were several families using the pool - hotub. pool looked bright green and merky not safe at all to swim in. later that evening i went to purchase a few drinks and snack items and the current front desk clerk seemed like i was a bother to him and was very rude. when checking out they had put a $--- hold on the card i assume for damages which is understandable. next day i looked and the hotel clerk had charged everything on my card even though i had a receipt saying that the bill was split on - different cards. overall this hotel needs to hire properly trained front desk clerks that now how to work in a hospitality enviroment. i have stayed here - times and this will be my last.',not_happy
id36950,' clean rooms very comfortable beds. less than - minute walk to powell street bart station. outstanding restaurant attached.',happy
id36951,' we like this place a lot. we are repeat customers for the following reasons: -. location location location! especially for convention center events... -. very accommodating and friendly staff especially in the restaurant - one team member miguel remembers us and pours on the great service - as well we see him and the others doing the same! -. kind of like a boutique size hotel much friendlier and human feeling than its big brother the bayfront... hilton gaslamp has a good vibe feel to it... a couple of issues: -. bathroom doors have a mechanism that keeps the door shut. bad for ventilation in this often slightly humid environment... -. bathroom light is motion sensitive and in the middle of the night this is startling! like i really dont want to wake up (!!) that much at - am thank-you very much!! so i tried to trick it but is really does want to be on!!! other than that and noise management - park side you get a stellar view but you get the trains... but the views of the park and beyond are worth it so we go for the view when we stay here... will we book again? you bet! also now they have upgraded internet and good wifi... the lobby is a great place to gather... good hour deals and stellar breakfast bar with great oatmeal and an omelette chef...and good strong coffee!',happy
id36952,' i was at the renaissance stanford court for a business meeting. the hotel staff was very helpful and the rooms small but well appointed. the location in nob hill was great. my only regret was that i was unable to stay longer.',happy
id36953,' let me start by saying i review a place based on how much i paid for the night. that said propping up a pillow on top of an air conditioner with a chair at --:--pm at night to try and block out a light that seems to be shining directly into my room is not something i want to be doing at this property. but i did. the lobby is fine. really cool airplane hanging from the ceiling. friendly staff. the walk to the room is interesting. an older elevator took me to the third floor. once on the third floor i walked a long long corridor to my room. the halls look like the housekeepers have been using the walls for a session of bumper carts since the -- is. how much would it cost to put some paint over those scuff marks? i am not talking about a few marks i mean the entire stretch of the wall! clean clean clean. i do feel that my room was clean. the housekeeper did a great job! as i entered the room the first thing i noticed was the smell. it smelled old. the smell did not really bother me it just smelled old. the room was a nice size. pretty basic though. almost like it was too big for them to furnish the way it really needed to be. there was a very old tv that looked lonely. i could hear jets. loud jets. a few times i actually thought maybe a jet would hit the building. it was that loud. no joke. if i had a view of a runway maybe it would have felt exciting. without that view it was just scary. wifi: i needed wifi. i needed to be able to work. the wifi is complimentary but what good is that if it does not work! i spent an hour trying to get it to work. no luck. i called the front desk and was told to shut off and turn back on my device. still did not work after -- on-offs. do not count on wifi at this property. it did not work when i was there. when it was time for bed i had the ordeal with the light streaming into the room. the blinds are horrible and need to be fixed. the bed was comfortable. the pillows cozy. as i put my head on the cozy pillow a thought hit me. i was so glad the jet noises stopped! then guess what.... vroooooooooooooooooooom!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! --:--pm. a jet passed my window or so it sounded. but after that i did not hear another jet until -:--am. took a shower in the shower tub. i am --- but it seemed that unless you were under - feet tall this shower is not for you. i had to bend over just to get my head under the water. and there is no place to put the soap-shampoo! i seriously felt like a giant in this shower. oh and the water kept going from hot to cold. the towels were thick. i am so used to hotels these days only having tiny thin towels. this place gives some thicker towels! good work on the towels!!! they have a grab and go spot. i wanted to grab some breakfast. did not see any breakfast. only $- sandwiches. $-- for a club sandwich! kinda pricey. overall this is just another hotel in another city. nothing special. if you can get it for $-- or under go for it. otherwise there are many other choices in the $---+ range that are much better.',not_happy
id36954,' the motto du jour of presumably the entire garden inn chain is ---% problem free . if only that were true! we were initially assigned a fully accessible room although neither of us requires nor requested such an accomodation. for those not in the know full accessibility features a cavernous washroom with double-wide door an extra-tall toilet has a curtained-off alcove lined with rungs of handrails in lieue of a bathtub and displays an inconveniently-placed showerhead (think ymca). this was in fact a problem for my soak-craving partner so we immediately called to request a new room. in exchanging the keys we were relieved of our two coupons for free bottles of water from the ill-stocked and un-manned pantry beside the front desk. upon arrival one floor up we noted that contrary to our registration profile we were directly between the elevators and the ice machine and that this new room was also accessible (although not to the degree that the previous one had been). tired from our flight we endured the almost constant traffic outside our door and within the wall at the head of our bed where the elevators whirred and hummed until the next morning. we also had to unplug the noisy (and empty) bar fridge which commenced emitting a sour smell. a second call to the front desk generated assurances that the bellboy would be up momentarily with keys to a third room. after -- minutes a third call prompted the receptionist to inform us she would be delivering them personally. as we waited in the hall outside our room with all our baggage for a further -- minutes we had to let ourselves back in to answer a call telling us they were now actually really truly on their way. meeting us by the elevators we were assured that we had been moved to a corner room on the second-to-highest floor far from the elevators and stairwells. it was in fact not a corner room and was also directly across the hall from a stairwell. it did however have a normal bathroom and a better view. over our short stay i noted that housekeeping did not thouroughly clean the tub and toilet nor did they fully replenish the amenities on more than one occasion. the bedside table contained not only the requisite bible but also a discarded porn magazine! most troubling though was that this hotel does not offer room service opting instead to rely on the services of third-party restaurants in the neighbourhood that close early open late and specialize only in steak and pasta. as such we requested cutlery and plates from the front desk to eat our carry-out of indian food but they simply never arrived... i wish we hadnt either.',not_happy
id36955,' i travel all around the world and when i make it back to houston i always stay at this extended stay because of the friendly staff and the cleanleness of the property.',happy
id36956,' first of all a guest of ours was greeted by a pan-handler in the parking lot front entrance to hotel. secondly we found a large dead cock roach in the room the morning we were leaving. also the restaurant was closed. i would not recommend this hotel or would i stay there again.',not_happy
id36957,' this hotel is a few blocks from michigan ave. and all the hustle and bustle a great location if you can walk. it is close to great restaurants and shopping. the room was large and comfortable enough and not too much. as hilton honors members we were treated like gold great service seems rare but the conrad has an abundance.',happy
id36958,' the hotel was very good for our long weekend in manhatten. the location was perfectt in the middle of manhattan ---- minutes to -th avenue empire state building time square ect. the room was small but very clean and good enaugh for us. about the noice outside the sleep quality is not very good but who cares...ny never sleeps :) the americana inn is a good choise for sightseeing in new york.-manhattan.',not_happy
id36959,' it is no secret that i love the lenox and that i stay there every time im in boston. here is just one illustration of why no other hotel in town compares. i was in town to a midterm exam that required me to be on campus at one of the local colleges. the day of the test i was logged into my office on one computer and was also working on my personal computer trying to get some last minute cramming done before the test. i called room service for lunch. victor my room service waiter notice my books papers and computers strewn about and we had a laugh about how busy i was. later that afternoon victor showed up at my door with a pitcher of hot water several chamomile tea bags cream and sugar. i didnt order tea. he did this just because he knew i was working hard and he wanted to show that he cared. the wonderful thing about the lenox is that the entire staff is the same way as victor. i always feel welcome and appreciated when i stay there. dont think twice about where to stay when you are in boston - the lenox is the best!!',happy
id36960,' we found $--- (city view) on the internet and concluded that this hotel is a great value at this price. this hotel is rather old i think it was built when the world fair came to town but hilton has done a great job of keeping everything looking fresh and well maintained. the clerk at check in and check out were a bit snippy and self park is four blocks away and still $--. this is not a great hotel but for the price and with direct access to the riverwalk we would definitely stay there again and think its a great value.',happy
id36961,' the place is clean the rooms are large the beds are super comfy nice pillows everything you could ask for . . . except the place has truly paper thin walls - you could hear our neighbor is telephone conversation like he was standing in the room with us & our room was above the ballroom which had a wedding going on (not sure why they put a non-wedding party guest above the wedding party) . . . absolutely terrible food at obnoxious prices (at the rodeo bar - $--.-- for cold chicken fried steak & lumpy mashed potatoes? - didnt try the supposed - star french restaurant since those prices were even more obnoxious).',not_happy
id36962,' my stay here was brief but service was exceptional! i had left some clothes and received a call from gladys who followed up with me. so much appriciated her kindness. ill be staying there again next time in town and other places i find throughout texas.',happy
id36963,' spent four nights at the sofitel. very impressed over all. very friendly staff big clean room excellent bed and linen. only comment would be high cost of breakfast (although quality was very good) and charge for internet usage - all major hotels should provide this free now in my view.',happy
id36964,' our party of - had - rooms on - different floors - the -nd -th & -th so i feel that i can confidently say that our rooms were perfectly suitable for the needs of those who wish to visit the d.c area in comfort and at an affordable rate. location - superb staff - friendly. upon checking in the receptionist took care in placing each of our party in rooms with a view. our request for an engineer to come look at our phone was dealt with promptly. i encountered nothing but a professional service. breakfast- it is no eggs & bacon service but as far as continental breakfasts go i would rate it better than alot i have seen elsewhere. while it is true that the rooms do not have a refridgerator but we did not find this to be a problem. rooms do have a coffee maker and ice machines are located at various points of the hotel. the hotel lobby does have bar facilities but it never appeared to be available again this was not something that affected our stay. there are so many places in the area to wine & dine that you wouldnt go hungry. i remember in doing our research i was a bit anxious in reading the previous reviews of the hotel. we had found such a good price that we had to be a bit concern for what we would find upon arrival. i can assure you that we do not regret chosing the embassy row hotel. our stay was comfortable.',happy
id36965,' we stayed at the catamaran for our spring break vacation. the negative comments on trip advisor gave me room for concern; i was ready to walk away if the problems were real. but most of the negative feedback turned out to be overstated. our room was in nice condition; the carpets werent worn. the mattress was very firm (too firm). we had a tower $uite with kitchen and as stated in some reviews some noise came through the walls especially plumbing sounds. all hallway activity noise was transmitted under the room door. we ate at the atoll only once and the service was just as described in one review -- sort of loopy. but our server was well intended and corrected the things we prompted him for; the food was good. we ate out rather than use the very popular appearing room service; there are plenty of nearby places to eat or dine at. and there is a nearby ralph is market. the landscaping is notable and extremely well maintained; the rooms are not at the aesthetic level of the landscaping. ive read complaints about how dark the grounds are at night. they are but the lighting seemed okay to me. security came out when we complained about kids throwing stuff from upper balconies. our pre-teen kids enjoyed free arcade games the pool the sandy beach the dock (the sting ray is eyes glow in the beam of a flashlight at night) the bird show (very non-corporate) the live-in ducks & geese bike rentals and boat rentals. the parking garage spaces were indeed tight mostly compact size. across the board the staff was always friendly. but none of the special requests for our reservation were met. and nobody i asked gave me accurate info on handicapped parking. were glad we stayed here but well try other places before we go back to catamaran for the price; they were full for spring break and wont miss us. except for parking i never had a sense of being crowded. as for the homeless and the pacific beach location we did encounter some homeless looking people on the bike path and around town. pacific beach struck me as a typical california beach town; no it isnt marina del rey or la jolla. besides belmont park seaworld balboa park and the wild animal park we happily spent most of our time at catamaran. but pacific beach had numerous other interesting looking hotels and lots of vacation home rentals.',not_happy
id36966,' overview: we will never stay here again or recommend this hotel to anyone. noisy bedrooms not only from the invasive sound of people stomping about in the room above and using their bathroom......but from the bedroom air conditioning which sounds relentlessly like being on a jet taking off! booked for - nights.....slept so badly due to noise we left one day early as my wife and i couldnt stand it......we would have left earlier if we could have done but best hotels fully booked due to elvis week. it had been up to -- degrees day of our final night and we needed to use the dreadful air conditioning hence lack of sleep. this hotel must have been cheaply constructed. the river inn hotel seemed inhospitable from the moment we arrived.........in what had been a happy mood after a fantastic stay in nashville at a spectacular hotel.....the reception staff we encountered at river inn can hardly be bothered to even greet arriving guests......it is all business without a smile do you have a reservation . sign this .......no pleasantries or welcome whatsoever. i read on tripadvisor about arriving guests being offered a glass of wine.....that didnt happen to us however that was probably a blessing given the poor standards we were still to encounter in the restaurant. the receptionist barely welcomed us. we said hello to her nicely. she warmed up after receiving a tip but by then the attitude which we later found permeates throughout (almost) all of the staff had been displayed......perhaps she was just having a really bad day? however from the housekeeping staff through to restaurant staff they all seemed miserable. we had a lovely drive from nashville in our rented cadillac escalade.....we had previously been in washington and nashville this trip but it all turned sour the moment we arrived at the river inn and stayed that way for three days.....until we escaped. they provided a slight female receptionist to help with luggage so i lifted heavy cases out of rental car even though i shouldnt lift due to a damaged right arm for which im on medication. a member of reception staff tell me that many visitors feel they have to help with luggage given the female receptionists have to double as bell-boys. the contrast in attitude of staff at the river inn to those at the hermitage in nashville (where we had just come from) couldnt be greater. arriving at river inn reception to check-in reminded me of going to a bad uk supermarket check-out. it lacked in any form of friendly welcome. we hated our interconnecting bedrooms. our two bathrooms were dreadful. mainly durge-colour painted walls and partly tiled with cheap tiles (clearly a job lot) that you might expect to encounter at an older holiday inn. this is supposed to be the no - hotel in memphis according to tripadvisor. the shower was horrible and didnt function well and doubles as a bath filler barely adjustable and hard to use. towels were of pitiful standard. sleeping......difficult due to a constant noise like a gale-force wind from the air conditioning. there was a choice.....suffer the appalling noise or do without air conditioning and suffer heat exhaustion from the hot humid weather. i asked the hotel to fix the air conditioning before we retired on our first night. a lady called rachel tried to be helpful and called the engineer at home who knew about the problem already! so why had the management not had it fixed? how many more rooms had this fault.....surely it couldnt just have been both of our two rooms out of the entire hotel? the restaurant manager then got involved. she is called beata (from poland) and came up to our rooms to hear the noise for herself agreeing the noise was bad but slightly less noisy in our second room she thought. she checked the a-c controls which she pronounced were set correctly. her solution was to offer us some free wine which she said may help get us to sleep! i declined. perhaps they should provide sleeping tablets for guests? to suggest i consume alcohol in order to overcome the room noise was an interesting attempt at a solution and perhaps this is normal in eastern europe......if you cant fix it......get blind drunk? however beata has character and if she had been running the entire hotel i think it could improve. she should leave as she is too good for this hotel. she is working at fawlty towers. we didnt sleep at all well as the bedrooms need the air conditioning units replacing and this clearly will never happen. the engineer did what he could......resulting in no change whatsoever in the outrageous noise level. breakfast -st morning: breakfast was cheap and nasty but is included in room rates so they dont need to try....... and they dont. we arrived at paulettes and stood there for a few minutes ignored. the restaurant was almost empty. eventually the youthful restaurant manager looked at the - of us and asked how many for breakfast?..... without any greeting or smile or even a good morning. we were shown to a bad table at the rear even though many far nicer tables were empty. they then failed to produce the gluten free bread we had arranged well in advance by email for our coeliac daughter although they did have gluten free pancake mix. (we make gluten free breakfast arrangements by email well in advance wherever we stay at time of booking). i really dont think this hotel cares about repeat business. good hotels will usually produce freshly made carrot juice for me if not on breakfast menu on request.......no chance at the river inn. both of our other children left their famous breakfast pancakes after tasting them...they were horrible even though they are ridiculously described as famous on the menu. beale street is famous .....elvis and gracelands is famous .......there is nothing famous about the river inn is breakfast pancakes although they may eventually become infamous if they arent already. my scrambled egg on toast turned up without the toast......without anything....no garnish....just a large white plate on which there was a tiny amount of very badly scrambled egg......(possibly just one egg)......it was minuscule. are eggs rationed in memphis? i had asked for scrambled egg on toast with tomatoes and mushrooms and expected to receive something that at least looked appetising however i was presented with what looked like a soggy one-egg omelette with one thin slice of tomato. that was it! unbelievable! a desolate large white plate with a tiny bit of food alone to one side and the toast which turned up late. ive never been served anything like this ever anywhere....this is fawlty towers .........nor did the scrambled egg even taste good and there was egg-shell in it. i asked for a cappuccino. that was ghastly but at least this was consistent. a muffin i tried with the coffee was dreadful. the reception manager interrupted our breakfast to apologise..............i made it clear we wanted the air conditioning noise repairing and i told her we didnt want any reduction from our room charge......just a decent nights sleep in accomodation that is up to reasonable expectations. i explained that my family of - dont fly in first class to the usa on british airways from the uk (which we do and had done this trip) to stay in sub-standard american hotel. i told her we booked due to her hotel being no - in memphis on tripadvisor and that i intended to report on our visit on tripadvisor. on our return that night we found a note of apology from the general manager and a gift of a bottle of vintage wine. i handed the wine back the following morning as i had no intention of accepting any gifts.......all we wanted was the standard of accomodation we had reasonably expected. also i wont allow any hotel to get around me with free-anything having stated my intention to review our experience on tripadvisor. breakfast on day two: we asked for our usual sparkling water. it didnt look sparkling to me. the waiter politely assured us that it was sparkling. he was wrong. any decent waiter should be able to tell the difference when pouring it into a glass. i invited him to try it but he declined telling me he believed me after previously insisting the water was sparkling.....he said he would have to go upstairs to fetch the sparkling water. he told me that he is usually a bartender.......i wouldnt like to order a cocktail from a bartender who cant tell the difference between still and sparkling water..........and they should have had sparkling water available in the first place. it turned up -- minutes later. my youngest daughter asked for smoke salmon and scrambled eggs only to be told that they dont provide smoked salmon at breakfast......(just cheaper ingredients perhaps because breakfast in this hotel is included in room rates). the general manager mr karl w. friedrich then made an appearance to personally apologise and make excuses and tell us that the air conditioning was noisy in all the rooms which were old. what rubbish! how odd as it seems quite a recently built hotel. they probably opted for the cheapest air conditioning (and bathrooms!). i told him the noise was much worse in our room (---) than in our children is room (---). he nodded saying they were individual units. this general manager looked a little dishevelled with white stains-debris on his blue blazer. the stains didnt happen to him that day as we had noticed the same white mess on his blazer when he was standing at reception the previous day. he looked a mess just like his hotel. he reminded my wife and i of barry humphries.....the les patterson character but at least he didnt spit when he talked. perhaps he saves that for his favourite guests? breakfast was slightly better -nd day perhaps the chef was present? meanwhile we had been due to dine at their paulettes restaurant on our -nd night but after our experience at this hotel and at breakfast we cancelled as we didnt want to risk it. on our first day the hotel concierge (there is a button on room telephone that reads concierge )...... gave us an incorrect non-existent street name for the address of the gibson guitar factory and so we spent a few minutes trying to find a non-existent street on our car is satnav. the lady concierge also advised us at -.--pm on our first afternoon at the hotel that we would should just turn up for a gibson factory tour. wrong.....booking is highly advisable. the hotel told me that we did not need to book but should just turn up and that the factory stays open until -pm. so......we drove over from the hotel to the gibson factory......parked in a nearby parking lot walked into reception only to be told that the final tour left at -pm and that our hotel concierge should have known that. i agree! we stay at the best hotels we can find everywhere we go......cost isnt part of the decision as to where we stay. i just want good standards and im happy to pay for them. we always check on tripadvisor before deciding on a hotel especially if we are visiting a new city and especially if there is no leading hotel or somewhere like a st regis or a ritz carlton. in this case we booked river inn hotel due to it being no - in memphis on tripadvisor. ive now spoken to a few people who were surprised we didnt opt for the peabody hotel which is clearly the top memphis hotel and yet it only comes in at number -- on tripadvisor. i visited the pea body and it seems terrific.....well stay there without a doubt next visit to memphis. so should you. the harbor inn is quite dreadful......but ok for people who dont understand how much better a top hotel usually is. the river inn is poor value......im going to post photos of our hotel bathrooms when i return to the uk. they are the worst bathrooms ive seen for as long as i can remember. luxury this isnt. i checked with concierge long before arriving to find out what music shows that may be very special would be happening during our stay. they failed to inform us of the elvis show (original elvis backing musicians playing to film of elvis in the presence of elvis is widow and daughter). we ended up missing this exceptional one-off show at the fed-ex centre as a result of this hotel is useless concierge service. they dont deserve to get away with using the word concierge as they dont have one and it is misleading and a mis-description. we stayed in rooms --- and ---. the pictures of the bathrooms i will post are of those two interconnecting rooms. on our last day we met carey.......... the only person on reception or in the hotel who seems happy and gives out a good feeling. he answers the telephone with it is a beautiful day at the river inn. how can i help you? the best part of our stay was the moment we checked out (and visiting the civil rights museum.......everyone should go and visit). breakfast on our third day was a little better the new waiter patrick was full of southern charm the food improved and was better presented however they still delivered my main course forgetting my granola with berries course and the cappuccino was horrible....worst ive ever tasted. i wish i had been able to read this review before id booked the harbor inn. stay anywhere else. this hotel is not good value.',not_happy
id36967,' the gym refurbishment caught my eye when i booked this hotel and i was not disappointed. nice new precor equipment with treadmills bikes and ellipticals. the weights are also good but mostly focused on upper body with only one lower body machine. nice touch with fridge stocked with water and ice cold towels room upgrade was awesome with a balcony...nice touch',happy
id36968,' every single employee in this establishment went over the top to insure our stay was excellentl! their service and hospitality was exceptional and they made sure we had the most enjoyable stay and catered to all our needs and wants. i would highly recommend this establisment to all!',happy
id36969,' capitol hill suites is a great place to stay. the bed was comfortable room was clean it is only one block to the metro the library of congress and about two blocks to the capitol. they have a great continental breakfast and the service staff was friendly. i would definitely stay there again. as a single female traveler i also felt safe at the hotel and in the neighborhood.',happy
id36970,' i booked the beacon for a --night stay with an extremely reasonable rate for being in downtown dc. you could get a pass to the ymca across the street which seemed a nice distraction for hot tired children. i was impressed with the size of the room especially as a downtown hotel. the bathroom was small but clean. the beds were good (not great) but comfortable enough. i found the majority of staff professional courteous and patient but not warm or necessarily looking to go above-and-beyond with the - or - exceptions who were. i was awakened on friday am by the sound of hotel workers tapping in-on the walls. at first i thought it was another guest in a neighboring room just making noise but it wasnt. be forewarned about the parking; it is indeed limited (which is clearly posted and noted on the web pages). surrounding parking may be plentiful but not all that easy to come by especially at night. i was very fortunate to find a spot in back of the hotel although it necessitated my having to get up at -:--am on a saturday to go move the car when i otherwise could have slept in a bit. (so - day of my --day-stay i got hotel parking.) a note for the hotel keep a lot of quarters behind the desk and dont run out--it would have taken some of the aggravation out of the parking issue if you even could have helped by exchanging some bills for quarters for parking meters. and while the hotel daily price for parking is high i saw similar rates at other hotels i looked into. (note: at this time there is construction going on across the street which can be heard even on saturday at -am.)',not_happy
id36971,' on a recent trip with my wife and two daughters (-- and -- years old) we could not have asked for a better location for our washington d.c. trip. the hgi is located literally just across from a metro station so we were within minutes of anywhere we wanted to be. the hotel however is fairly basic. the public areas (especially the restaurant area) seem to have been updated recently and felt cosmopolitian and stylish. the rooms didnt seem to get the same attention and were small with the baths even smaller. the highlight of the room was the micro-fridge area which was very convenient. our room had literally no view (alley air conditioning work and another building). the family we were traveling with had a better view of --th street but they reported that it was extremely noisy. service not good. we called housekeeping for extra towels and they never arrived! also we picked the hgi over some of the higher end hotels in the area because of the swimming pool for my children (oddly some of the nicer properties do not have pools in dc). however the pool was closed during our entire stay. it would have been nice to get an email or some word from the hotel that this was the case. we probably would have changed hotels because of this. over all we had a good stay but for the price of the rooms you can stay at a --star in vegas.',not_happy
id36972,' we chose this hotel for its close proximity to love field. would choose it again because the hotel was beautiful. it truly is ---% smoke free as advertised. great room lots of space clean bed was very comfortable all staff was polite and friendly. wonderful experience. great price too!',happy
id36973,' this is a hotel you dream to stay at: from the very beginning you feel really welcomed- fantastic staff work at hyatt place they are kind helpful and doing their best to make you comfortable (especially kind man from colombia- thank you!). rooms are very clean spacious with free wi-fi. breakfast is plentiful- it is actually a buffet with many kinds of food and drinks. we have found it accidentally on our last day in jacksonville before going back home. it is a pity that it was so late… it was really great stay and if i ever visit again this part of us- i definitely stay there again. our room was --$-night with breakfast and parking (free).',happy
id36974,' great little boutique hotel. slow time of year...no issues parking but the lot is behind the hotel and only accessible by a narrow alley next to the front of the building....so slooow down as you approach the hotel or you will pass it! beautiful room the hotel and room smelled fresh and was immaculate. carpeting in our balcony room appeared new and the linens were updated--no bedspreads. loved the little vanity extras. the lady at the front desk (night shift) was of no help at all. apparently she needed to be on the phone with private conversation...both times i came downstairs talking loudly enough for me to hear the conversation. i believe she was the same person who took our reservation earlier tgat evening and she was very short-wanted to get off the phone very quickly and did not give me a chance to ask questions. it was clearly not full the night we were there so maybe she was bored...i dont know it just did not sound professional. other than that very small observation a wonderful hotel! close to the riverwalk (less then a block); upscale rooms and decor; room service is available via a contracted company-which alot of small hotels do now adays. would definitely come back.',happy
id36975,' red roof inn - san antonio downtown stayed here for a conference located right off i--- close to the convention center. nice facilities great value compared to other hotels near the convention center.',happy
id36976,' my husband and i stayed - days at this hotel while visiting san francisco for my --th birthday. the room was comfortable but not overly spacious. the decor of the room and bathroom is modern ikea very simple. one thing i loved and appreciated was the floor to ceiling mirror in the bathroom. you rarely see that. we enjoyed the bar downstairs on the main level. it seemed to be the place to be in san francisco. we went out with friends the nights we were there but ended up at the clift. the cons of staying here would be the noise of the guests. you cant hear the music from the bar-club but our neighbors were rowdy and must have smoked an entire brick of marijuana in the room saturday night. the smell completely filled our room we called the front desk and they did send someone up to knock on the neighbors door but they did not propose moving us. i think they would get a better caliber of clientele if they were stricter on their noise and drug policy... not sure if i would stay here again based off of the incoveniences.',happy
id36977,' having lived in chicago for many years i come back here quite frequently and usually try different hotels with good reviews. the omni definitely is among the best places ive stayed so far. fantastic service great staff. rooms are top - good layout all amenities (and then some) and spotlessly clean! the rooms facing huron might be a bit louder (sirens traffic) but are preferable for their views (id avoid the other side facing south there is a new construction going up) michigan ave is just steps away and the full near north entertainment is all within walking distance. definitely recommended for shopping trips and a fabulous weekend in the best city in the world!',happy
id36978,' my sister and i met for a weekend in chicago and used hotwire for a --star hotel near the magnificent mile . we were pleased to get the drake and i wouldnt hesitate to stay there again. it has an old-fashioned elegance. our room was very satisfactory. we had - beds and felt like they were bigger than twin size but smaller than full. not sure this is possible so maybe they were just extra-long twin? very comfortable with nice bedding. we were on the east side of the hotel could see a little of lake michigan from one of our - windows. i think if you were on the north side you would have a better view. crabtree and evelyn bath products. staff at the bell desk and concierge were very pleasant and accomodating. excellent location for shopping and many nice restaurants nearby -- expensive ones but also more neighborhood-type places. the carpet looked like it was from the --s or --s but actually still in good shape. no complaints. we peeked into the room across the hall from us when the maid was cleaning and it looked much smaller than ours so like many older hotels i would guess there is a lot of variation in rooms so you dont know what you might get. we paid $--- on hotwire more like $--- with taxes and felt like that was a great price.',happy
id36979,' with all the great hotels in san francisco it is hard to believe that there was room for one more. my friend had recommended the hotel vitale which just opened right across from the ferry building. we had views of the water and bay bridge from our hotel. without a doubt the best views in san francisco (and yes i have stayed at mandarin and park hyatt). in addition to the great location and views the bed was without a doubt the most comfortable bed i have ever slept in. also the room had cool amenities like electric shades bose i-pod deck dvd and flat screen tvs. it is one of the joie de vivre (spelling?) properties so the price was nice $---. the restaurant was yummy and the hotel is small enough that after - days we had a chance to get to know the staff. anyway i loved the hotel and am the first one to right a nasty review so i thought i would take the time to let others know that there is a good value and great hotel waiting for them at hotel vitale.',happy
id36980,' this hotel is very good value for the location compared to other hotels in the area. it is a short walking distance to the gas lamp and also the trolley system which will take you to qualcomm stadium or tiajuana. it is also in close proximity to the freeway although it doesnt suffer from noise from this. the only drawback in terms of location was when we went out to bars at night it was a $-- taxi fare to ocean beach but hey you cant be close to everywhere. (also if you dont have a us drivers license make sure you have your passport for id if you want to get into the bars in ob and pb). as for the hotel itself the staff on reception were excellent and there is a nice lobby area to sit in and a couple of pc is with free internet. the parking garage was a tight squeeze as other reviews have noted but we managed to park our mini-van ok. the corridors did seem a little dated as did the breakfast room but the bedrooms were fine although the bathrooms were very small. breakfast is standard hie. the pool area looked nice but we didnt use it.',happy
id36981,' just about everything to do with the alexander inn is close to perfect (assuming you are not looking for - star bells and whistles). we have stayed there many times over an extended period and will be returning soon it is the best value we have found in any major us city. the staff is very friendly knowledgeable and helpful. breakfast is an event; you can meet people from across the globe and people talk to each other unlike the situation in most hotels. great location (center city) spotlessly clean excellent maid service and good parking. my only complaint: limited number of tv channels',happy
id36982,' it is perfect for my first time in nyc. also got a good deal from the website so it is really worth it. very close to timesquare and there is a subway just around the corner. the view was ok but the room was spacious. they even got free starbucks coffee in a room which is a plush. love the bed. however they asked for your keycard after dark to enter the hotel. i know it is for security reason but it is kinda annoyed me a bit. overall i had a great stay here:)',happy
id36983,' kimpton hotels are a trendy boutique chain -- which is a bit of a contradiction. they aim for boutique style (bold colors and designs signature details like the hour free wireless if you give them your e-mail address). but they are a chain. as it happens ive stayed in two this month -- this one and one in boston. both times someone else made the reservations so it is not my choice. i have no idea what rates were paid but in both cases my hosts tend to find the best deal nearby so it was probably ok. both were fine places -- newly built or renovated comfortable beds decent reading lights good working desks. im not looking for luxury plush in a business hotel so i find them fine. here at hotel rouge fitness room was pretty limited -- one treadmill one elliptical a weight bench. i found the staff here very friendly and helpful -- a couple of my colleagues checked in about -- pm on a sunday night and the staff recommended some local restaurants that would be open at that hour (instead of pushing us into the hotel is restaurant). i wouldnt go out of my way to stay here but i wouldnt turn it down either.',happy
id36984,' dont change a thing. everything about this hotel is just comfortable. i could easily make it my full-time address.',happy
id36985,' needed a hotel for one night before a conference in long beach. tripadvisor reviews were good the cost was ok so i booked it. let is start with the good things. it is easy to find not far off the freeway and right on pch. the room was clean and the bed was comfortable. and surprisingly the room was fairly quiet at least from traffic noise. but let is face it this is a little dingy strip motel still hanging around from the days of automobile vacations. it is a bitsy two-level ell of a property with a small parking lot right on pch. it is clear rodeway recently purchased this property and slapped its name on it as the handwritten reservation slip still had the previous name at the top in old-style script type. when i arrived in the evening the front desk person graciously upgraded me to a suite saying that is all that they had left and that it mormaly went for $--. oooooo. all doors open to the outside. like i said motel. my room was on the south-east end on the second floor. i think what made it a suite was the couch against the wall near the bed. the tv was decent and the wifi worked although i had to get a sign-in at the front desk. the bathroom was tiny and the shower was just a shower no tub. no counter just a pedestal sink which makes it a challenge when youre balancing a toiletry kit. the door is thin and i heard voices through it at times. the bed turned out to be more comfortable than i expected and i awoke refreshed. when i checked out in the morning i saw no sign of a breakfast. but later in my long beach stay i had occasion to drive along another stretch of pch and saw a different rodeway inn a - or - story structure modern and inviting with trees around the property. a very inviting place. the rodeway inn where i stayed was on a hardscrabble stretch of pch and the property itself had that hardscrabble feel and no amount of renovations will change that. this definitely is the bottom of the barrel in terms of brand image. it is not a bad place for a quick night in a pinch but then im a pretty big guy and traveling alone. id stay away here if youre a single woman or a family. im not sure what the rodeway corporation was thinking when they bought this property but it is clearly not up to even their standards. also i have to dd that im not sure where the recent --star reviews are coming from. this is in no way by any reasonable standard anything close to - stars. yes it is clean yes it is comfortable but it is also rather ramshackle with virtually no amenities in the room or on the property. it gets - stars and not - because of the free wifi because the bed is comfortable and because it seems to be free of vermin. but it cannot be reasonably rated any higher. i suspect someone is gaming the rating system and that is a shame.',not_happy
id36986,' had made reservations at another downtown hotel based on price but still read every intercontinental review wishing and hoping we could stay there. shortly before the trip i found an ad on travelzoo for the ic for a price less expensive than we were paying for a hotel two blocks off michigan and booked it immediately. got in after an early flight and the doorman met our taxi. he gave us receipts for the bags and told us they would bring them to our room when the room was ready so we were pleasantly surprised when we were told they had a room on the --th floor ready for us then. we were checked in and on our way to the room before --am! and our bags beat us to the room! no upsell attempts no glares because we had booked through a third party website just a pleasant quick and courteous process. the room was small sure but no surprise there. it was however clean comfortable and very well laid out. not much drawer space and a beautiful flat screen tv that we put on for a total of - minutes to check the weather report. the view was facing the other tower so nothing great there but i wasnt there to sit and look out the window. the room was quiet even though it backed up to the elevators (didnt hear them even once). the room was made up perfectly by the housekeeping staff...everything immaculate everything fully stocked. beds were extremely comfortable. the location is the prime #- reason to stay there. walking distance to everything and overall i have to say this was the best hotel stay i have had in a long time. highly recommend the corner bakery (they are everywhere) and before you go here do your homework read the reviews and go in with an open mind. you will be glad you did.',happy
id36987,' i booked this room via the internet at a price with taxes of just over $--- for a king suite for the night of january --th ----. we arrived and discovered that the guest parking was $--.-- additional per night. this was curious since a sandwich board sign out front advertised public parking for $- per night. i found it interesting that a non-guest can park for $- per night less than a guest! the hotel is very conveniently located in old town. the grounds courtyards etc. are beautiful in and in very good condition. our room a king suite had very dated furniture and carpeting. both my wife and i expected more for a $--- king suite and were disappointed. the room was clean and neat. the bathroom was very very small. upon check out the hotel added a mandatory resort fee of $-. when i showed them my printed confirmation sheet of just over $--- and no such fee the clerk said the web site shows the fee and that i had to pay it. i did. when i got home i rechecked their web site and on line reservation system. it is deceiving at best. when you book the reservation confirmation page shows a grand total including tax but no resort fee . to find this you have to click on the terms and conditions section in small font and read completely through it to find the $-. seems to me that all mandatory fees should be shown in the final total on the main reservation confirmation page like taxes were. however they buried this mandatory fee in another web page creating an allusion of a lower rate. because i view such practices to be deceptive i will never stay at this hotel again.',not_happy
id36988,' i had the most wonderful stay at the parc --. recommended by my sister as amazing value for money and excellent location in the heart of all the shops and things to do. catch the trolley to the quay or just shop until you drop. it is all there. ericka at reception checked me in and hanif is an encyclopedia about where to go and how to get there. he is calm and so professional. thanks to ericka and hanif for an amazing stay. see you soon! manny vancouver canada',happy
id36989,' if asked there is no way that i would recommend this hotel not even to my worse enemy.',not_happy
id36990,' loved everything about sf including the hotel - maybe it was a little pricey but you are paying for the location and the brand - we thought the location was fantastic and the hotel really clean - no problems -it was a little noisy in the hotel room at night but most cities are noisy so we had earplugs and had no problems. we never ate in the hotel as there were a million places to go almost on the doorstep. we particularyl liked fiddlers green and tiernans pubs - both had live music on every night and had a really nice atmosphere. - yes there are beggars but its a big city and all cities have them - we never felt threatened and felt really safe walking round any time day or night. as for those who say fishermans wharf is a tourist trap well maybe but i am a tourist & loved it !! had a beautiful meal at mccormick & kuleto in ghiradhelli square and another great one at cioppinos on jefferson - walked over the bridge did alcatraz muir woods went up the glass elevator in the westin st francis (great views of union sq) ; loved everything - we are already making plans to return. - i really did leave my heart in san francisco !!',happy
id36991,' i stayed at the soho grand for four days on my first trip to new york. the queen deluxe room was much larger than i would have expected for a ny hotel and was appointed tastefully. large down pillows and soft sheets made for a comfortable sleep. when i had down time it was relaxing to lounge on the bed and watch the flat screen tv. the hotel is newer (built in ----) but has a retro quality. the lobby has a very cool atmosphere with eclectic music playing softly throughout the day. at night a dj played in the lounge. location is excellent with plenty of restaurants nearby. close to several subway stations as well. unique hotel in a cool neighborhood is a nice break from the lights and noise of mid-town. bonus feature- soho grand emailed me prior to my arrival see if i wanted a loaner ipod and bose docking station as well as a goldfish in my room (yes goldfish).',happy
id36992,' we stayed - nights at the whitehall hotel. the location was outstanding one block from the hancock building less than one block from many bus routes less than one block from the magnificent mile! the hotel itself is a little worn the rooms are small but the staff were very pleasant! would i stay here again? yes just for the location alone!',not_happy
id36993,' i had some initial doubts about this hotel being first shown a room adjacent to an extremely noisy utility room. however i was subsequently moved to a much quieter room. yes it is a little faded around the edges (bathroom fixtures some furnishings) but the important things were all refreshed and up-to-date including the fantastic bed. and ultimately i go to hotels to sleep not to get ideas for interior decoration. location fantastic a block from dupont circle and the metro station. would happily return.',happy
id36994,' we stayed here with our infant son for - nights in mid-december on vacation and had a great experience. having stayed at many es hotels around the country this has the best atrium weve seen and nice large rooms with balconies. the decor and couches were dated but had - flat screen tv is and a great bed so it felt a little half-renovated. i used hhonors points for the stay and we were upgraded to a -rd floor pool view room with a small balcony. rooms on the the -nd floor have large balconies with seating for - and a table. nice pool and jacuzzi. this is in an excellent location close to restaurants and shopping. we had in-room dining for lunch from the omaha steakhouse and it was quite good and reasonably priced compared to the fleecing you usually get for room service. breakfast was great: embassy suites gets that right just about every time and all hot food here is prepared fresh no buffet chafing dishes. this hotel seemed about less than --% occupied and there was no line at any time for the manager is reception. overall i would definitely come back when in phoenix and we had a great stay.',happy
id36995,' weve arrived on friday morning -------- for - nights with a -.- and a - years old. we had another reservation for the hilton which weve canceled -- hours before because at the millennium reservation center they convinced us to do so ( great location... right next to toys r us...you wont be sorry... ) so when we arrived after a -- minuets wait the receptionist said the room wasnt ready and that we should get back at -:--pm. we got back at -:-- and after a short wait got the keys to the room when the elevator door opened to our floor i took - steps back because of the smell... apparently they put a family of - (with - small asthmatic kids) in a smokers floor!!! because we forgot to mention we would like a non-smoking room!!!! ( and this is after the reservation center convinced us to stick to this kids -friendly hotel !!! and remember this is not a pricline-hotwire reservation it cost us almost ---$ for those - miserable nights) make a long story short after - (!!!!) times we called to the manager and bagged to move she finally agreed to move us to the non-smoking floor but not before --:-- pm and again we are with - asthmatic toddlers (which ive mentioned over and over to the manager but besides saying im sorry i cant help you she didnt do anything) the smokers room was so dirty carpet was old disgusting and had - hugh burned holes in it a big brown stain on the wall next to the bath some of the bath tiles were cracked and grout was dirty it was so smelly that my -.- years old son started to cough almost right away we couldnt stay there for a minute and had to drag the kids until --:--pm out in the streets. at --:--pm we moved into a king room (they promised to bring a folding sofa but of course it took - calls and -- more min. until somebody bothered to bring it). the next day we couldnt wait to get out of the room (which was much better than the smokers jail but still far far away from even getting close to a -* hotel - again a hole in the old carpet dirty grout cracked toilet..but at least no cigarettes smell) basically even the taught of getting back to the hotel in the evening ruined our whole day the only good thing in this hotel was the very nice and helpful concierge who recommended on - good restaurants. after we got home i had to wash everything twice in order to get rid of the cigarettes smell... on oct. -- the senior vice president operations had the nerve to send us a guest comment card to fill regarding our hotel experience i wrote the most horrible review as expected nobody bothered to got back... typical...',not_happy
id36996,' i was upgraded to the executive floor upon check in i believe everybody was. i had a vehicle but had i not there is a trolley directly across from the hotel. the bed was very comfortable with nightly turn down service and a cookie. the restaurant windows has excellent fries and has a pleasant atmosphere with notable employees. the outside pool was heated the exercise room was well equipped. there is a grocery store within walking distance and many quick eat places in the area. they had a holiday buffet with a good selection i did not participate so i can not comment on the food quality. but it was busy on christmas day. enjoy the stay.',happy
id36997,' we absolutely loved our stay at this hotel. it was so incredibly clean the staff was the nicest most polite group of people and our room was - star quality. when we arrived early saturday morning the doorman couldnt have been nicer. he assisted us with our luggage and gave good recommendations for breakfast. we attended the wine hour and the wine was fantastic. one of the best parts about this is that nobody was trying to sell you anything or bother you in any way. the message was simple - come to our wine hour to enjoy all of the (great!) wine that youd like and make use of our lux lobby. it was so relaxing and such a nice bonus. they also had a milk and cookie hour that we didnt attend but thought the idea was adorable. (also loved the fact that they had a wii in their hotel lobby too.. would have never expected it!) the room was so clean that i would believe it if we were the first - poeple to stay in it. im not sure if all of the rooms have a soaking tub but try to book one that does. it was so nice. the room was huge with tall ceilings and decorated to the -s. my only very very slight complaint is that our ac turned off while we were sleeping (i think that it is motion sensored) and it got a little warm. simple enough to get up and restart it though. the comfort of the bed made up for it. when we walked in there was a sign welcoming a canine guest of the hotel along with a bowl of treats and water and directions to the closest dog park (so cute!). i regret not bringing my dog because they had a lot to offer for the pooches! shell be coming with us next time :) ps: based on the cleanliness of the hotel youd have no idea that it was pet friendly. finally the location cant be beat. it is directly in between camden yards and the inner harbor so we always had somewhere close to go. we parked our car at the hotel and didnt need to use it once and never had to call a cab. the surrounding areas were safe enough (it is baltimore..). we walked around late at night with no problems. youd be making a mistake in not staying at this hotel. ill will not stay anywhere else in baltimore and i look forward to staying at their hotels in other cities.',happy
id36998,' the hotel is newly renovated with a dual head shower. the rooms are large with a great tv. it is attached to a mall so in the summer ---+ degree weather you can go for a walk and find plenty of restaurants.',happy
id36999,' this is the ultimate luxury hotel. from the room the ducks in the fountain and the food this hotel has everything you need. you never have to leave the hotel if you dont want to. it has a spa and every type of store at the lower level you can think of! we stayed in the top floor with our own concierge. we enjoyed the shops and had a wonderful day at the spa! chez phillipe restaurant in the hotel is amazing and we will definitely be back with the kids next time.',happy
id37000,' we thoroughly enjoyed our stay at this hotel. the staff were professional friendly and very helpful. the atmosphere was relaxing the breakfasts delicious. the inn is very well maintained and well situated in the city (city hall is less than a block). we definitely would recommend this hotel.',happy
id37001,' perfect location if u r seeing the book of mormon. only a couple of blocks away . room wa very nice and staff very helpful and cordial. our room had a sofa sleeper so room go -. had dinner at italian village before the show',happy
id37002,' dylan hotel located in midtown manhattan in nyc offered a great location for business restaurants and sights to see. the staff was very attentive and helpful during my stay. to improve the customer is experience the dylan should freshen up the decor and invest in better lighting.',happy
id37003,' i am a hockey mom for st. louis missouri! i book travel for a youth hockey club (- teams) for our out of town tournaments. this year we were travelling to san jose ca. i worked with a women in the sales department who was extremely nice and helpful! she was always willing to help me or get my questions answered! i give her a gold star for most of her work! there were a few mistakes but she was always willing to help me find a good solution! she was the brightest spot in the trip! one manager threatened to throw our club out of the hotel because there was another team in the hotel that was stalking some of our parents (saying extremely bad words) and our parents talked to their parents and hotel management only to be told that we might have to leave the hotel! my family is stay was a -- night stay so we were there for a long time around our -th morning the express check out receipt was under our door. i went to the front desk to ask what was going on only to be told that i was checking out and there was nothing that could be done. i tried to explain the situation but he yelled at me there was nothing he could do i did not have a room . so i went back to the room and waited for his shift change and talk to the next manager on duty and she fixed everything and we were on our way. i called the general manager and only was able to leave messages. he did leave me a message and i got i am sorry . a couple of days later another express check out for under the door. again i went to the front desk only to find the same manager yelling at another guest! i quickly exited the lobby and returned later that morning to be told that they would have to move us in a day or two because they would be laying carpet but we did have a room. dont know why i wasnt told that before but we moved as asked. again another express check out before our departure date but they did fix it again. i did call the general manager a couple of times but never did get to talk to him face to face as i requested. our stay was also at the same time as a fire fighter convention which was a lot of fun for our kids - the hotel was very full and the staff had their work cut out for them. they had games set up for the ff families and food booths - i was told about all of their before our trip and was told that we would be invited to participate because of our large group. i told all of our families about these activities and thought how nice this would be only to get there to find out that we could not particiapte. i was told while it was not our team causing problems one of the hockey teams was causing trouble and they did not want to worry about this so our children could not participate. our rooms were fine for the most part they were clean except for a couple of families that asked to be moved because of carpet installation and a couple rooms with an ordor but all were moved with some talking! this hotel has a beautiful pool and our families enjoyed with lots of outdoor areas that were nice but the management is lacking in customer service! i would tell you to find another hotel if you are a family or some sort of sports group! i would not go back to this hotel nor would i suggest it to someone! they failed my hockey club and were not up to the regular holiday inn service! lisa ofallon mo',not_happy
id37004,' i didnt want it to end. i had the time of my life and the palace made it that way. service is good. everything is top notch. noise level should b no concern from the street. we had a guy next door evidently started his st patty day party too early and the nyfd was called. and we didnt hear or notice anything until we saw a stretcher with bell men outside the door. so it was still quiet. location is great with subways very close. its just an outstanding place. looking to go back in june maybe palace will give a discount on one of those towers in june.',happy
id37005,' we spent - nights at the intercontinental and were impressed right from the time we checked in - our first room allocated was already occupied so we were treated to an upgrade which was lovely. facilities were great with internet in our own room for $--.-- for -- hours. unfortunately the system froze a few times but quickly rebooted and was a real perk. the service staff are all very pleasant knowledgeable and helpful and they remembered our name and where we had been as they checked to see if we had enjoyed it. we didnt eat in the hotel as we were too busy but had a look at what was offered and it all sounded very yummy and reasonably priced. we would stay again if we ever ventured back to new york.',happy
id37006,' i stayed with my spouse who was attending a meeting at the convention center. i wasnt involved in booking the hotel. when i found out where we were staying i checked the reviews. i was very worried after seeing so many bad reviews. my experience falls right in the middle. i didnt see any mice although my spouse overheard someone else talk about finding a mouse in their room. i do agree with reviewers that say this hotel is tired and in need of some updating. i thought the staff here was relatively friendly but i didnt react with them too much. sometimes you would walk in or out and they would acknowledge you. many times though they would be busy talking to each other and would ignore you. there was one older thin gentleman who i think was the head valet who was absolutely fantastic in getting our car for us and getting the bags into the car. he also gave us directions to mount vernon. as i was walking out one of the other employees asked for my ticket. i was holding it along with $- in my hand. i gave him the ticket. i got the impression that he expected a tip but i wasnt going to do that for someone who just asked for a piece of paper. i walked outside and gave it to the gentleman who was helping us. i really wish i had gotten his name! the room we had was nice enough but it was somewhat dark because the hotel was using fluorescent lights. we had two beds and a good size lcd tv facing the beds. there was a high backed cushioned chair with floor lamp and a small table near the window. there was also a table against the wall next to the tv cabinet. there was a writing desk in a small separate area between the beds and the bathroom. the big negative of the room was the bathroom. the sink bathtub and toilet were in a long extremely narrow area near the door to the room. despite this not being a handicapped room the sink was placed at a very low level. using the sink felt awkward because every time you bent over you had to reach down more than you expected. sometimes i had to bend over so much that i thought i would fall over. the sink was about half a foot to a foot lower than a normal sink would be. the toilet-shower were very difficult to use. they were in a very small room with its own door. the light switch was behind this door. to turn them on-off you had to get in to this cramped room close the door behind you and turn on-off the light switch. it was so inconvenient that many times i just left the lights on instead of turning them off when i normally would. to give you an idea of how bad it was the room was only about - ft wider than the width of the toilet and tub together. it was so cramped that when you hung up your towel on the rack the towel would sit on top of the roll of toilet paper. the tv was not bad but there were a lot fewer channels than i would expect for a hotel in a major metro area like washington dc. hbo was the only premium channel we got. i remember seeing espn cnn tbs tnt. what was really annoying is that the remote control-tv channel selection wasnt set up properly. when switching channels you would frequently get the message no signal because the tv was switching to a channel with no station on it. whoever set up the tv didnt bother to remove these blank channels. this is the first hotel ive visited in a long time where i had to deal with this admittedly trivial problem. noise was a problem in this hotel. i found it difficult to sleep at night. most of the room doors would slam shut when you closed them either going in or out. i tried closing one very quietly one day because i noticed my neighbor had their do not disturb sign. the door would stick and the only way to close it was to pull rather strongly on the handle. the resulting noise was pretty loud. all night and all morning i kept hearing boom boom boom as people kept leaving their rooms. it was driving me insane. on top of that i was able to hear a small amount of noise in the room next to me from people talking. i also had to deal with noise from the a-c unit. it would make all kinds of strange noises when it was starting up and running. id getting some noises from it as i was turning it on. i noticed that when the maids came in to clean the room they would turn off the ac and close any windows that i opened. i wasnt using them both. i would come back to a very stuffy room. if i had the window open and no ac the room would be stuffy when i came back. if i had the window closed and ac running it would still be stuffy when i got back. thank you maids! as other reviewers have pointed out the hotel is very tired. i noticed they would clean the brass railings but other things like wood paneling in the elevators or carpeting would look very worn and tired. paint or finish would be peeling from most things you looked at. it made the place seem really shabby. the fitness center barely adequate. there were a total of - treadmills - ellipticals and - stationary bike. they had a pretty good selection of dumbbells but absolutely no free weight machines at all. this would be a real problem for someone who is used to using both weights and cardio in their exercise program. there was one tv which worked but had no remote control that i could find. the hotel directory printed on - sheets of -x-- paper makes no mention of the fitness center. i had to call the front desk and ask if the hotel had one. my spouse paid about $--- which was a special rate. even in washington dc i dont think i would stay at this property again for that rate. there are better properties around if you are paying that kind of money.',not_happy
id37007,' just returned from a - night stay with our family - adults - children we had a wonderful time. i expected the place to be dated as i stayed here with my family in --. we really enjoyed the size of our suite the pool grounds sitting on the bay beach.',happy
id37008,' we stayed here for - night on our way back to pa from a vacation in mo. upon arrival i was greated by a very polite and helpful front desk attendant. she gave us -st floor due to the fact we were traveling w- children. the room was a bit smaller than what i remember hampton inn is to offer but it was very nice and clean. the flat screen was nice but it appears the cable service is stadard definition negating the use of a widescreen. free internet service is expected nowadays and appreciated. the breakfast was service was what i would expect. nothing like you get at an embassy suites or hilton garden but it was a nice light breakfast. the breakfast attendant was very polite and attentative to the food and guests. my only complaint would be the total lack of seating. there are about - or - tables (only one of which is a larger table for a large family). there were people who came for breakfast with no place to sit. the larger table is not suitable for kids because it is very high. overall a fine hotel. nothing spectacular but worth the money.',not_happy
id37009,' i stayed in this hotel for two nights for business and it was quite pleasant. the rooms were large and clean the bed was comfortable. the workout room was decent – there is a nice pier to run on by the river. the food was exceptional - even simple sandwiches. my issues -) the cash machine did not work (had to walk into town) and -) it is far away from the city center. otherwise i would certainly stay there again.',happy
id37010,' there were six of us (three couples) staying here for over a week (- turned into - nights) for a family reunion. first it should be said that there is little to look at in this area. it is located on lankershim which features great accessibility to attractions that (thankfully) saves you from entering the highway system. unfortunately the area it is located in is a decidedly less nice location. late at night you dont have to go very far to see prostitutes on corners and some shady dealings. this doesnt mean youre risking your life to stay here but if youre bringing a family with small children (were all well old enough) then the area is probably not the best. the front desk was incredibly accommodating and got to know us after frequently seeing us in and out everyday. the breakfast is pretty typical hotel fare; nothing special. the room itself however had good and bad about it. on the one hand it was clear the hotel was new. walls carpets beds and all felt fresh and unruined. the windows inside the room (large slat-like blinds) were very nice to see upon entering but having spent several days you begin to see little things that cheapen the room; this mainly deals with the actual construction. our room for example featured a bathroom door that would not properly close (the doorjam wasnt built at the correct depth) floor molding that gradually separated from the carpet along the wall (it went from having no gap near the door to nearly a half-inch gap in the other corner) broken remote controls (you would have to hold it upside down and at an angle to get it to work) and a broken door sensor. the sensor was annoying very much so. if your door happens to not close all the way a loud beeping noise emits to make you aware to close the door. unfortunately any time we left or entered the room this sensor would go off regardless of whether the door was closed. we told the front desk and they gave us a flimsy it is supposed to do that excuse (this only occurred with one of the other couples). it was annoying coming home late to listen to the noise for those several seconds and seeing as one of us fell ill in the room it would constantly awaken anyone trying to sleep in the bedroom. all in all these were small inconveniences that i feel could be improved to make an average stay even better. as is it is not a terrible place to stay and the only legitimate complaint i found was the area it was built in. if that is not an issue for people then there is no reason to not stay really.',not_happy
id37011,' we had a great stay staff was wonderfull. we arrived at -:-- pm and our room was not ready . after -- minute wait we recieved a great room (----) and a frr dinner for - at the barking dog. went out nightly to the bars an restaurants around the corner on -rd avenue.. duane read right acroos the street and subway - blocks away. wonderfull !!!!. highly recommended requeat a view and a high floor.',happy
id37012,' if you love historic buildings then you will love the hotel havana. i stayed for one night at the hotel havana and i was blown away. the parking lot is to the right of the hotel. parking is $-- a night or $-- for your stay. the location is not at the center of downtown but everything is in reasonable walking distance so the price of parking is fair. you will spend about $-- each time you park in a lot or parking garage. right across the street from the hotel is access to the riverwalk via a stairway. the center of the riverwalk is about a -- minute walk but the beauty and tranquility of the scenery makes the length of the walk unnoticeable. there are wood floors throughout a winding staircase leading to floors - and - and each room had a beautiful wooden door. there is also an elevator available with access to all floors. i stayed in room -- a studio room. from the doorway you step up to the bed area. the bed was really comfortable and the pillows were fluffy. there is a flat screen tv with basic cable. there are shuttered windows around the entire bedroom area and they all open. there are not any closets but there are two drawers and antique hooks on the wall for hanging. the bed is high enough that my suitcase fit nicely underneath it. there is a desk with a lamp and a night stand with another lamp and a radio that comes with an auxiliary cable. it was a small radio but the sound was of high quality. the refrigerator was fully stocked with sodas beer wine liquor and snack foods. the items were pricey but that is to be expected of all hotels. the bathroom had plenty of towels and washcloths. the shower-tub had large bottles of shampoo conditioner and body wash. the toilet paper was one ply so if you have a particular preference for higher quality toilet paper you should bring your own. there is a pedestal sink and in the drawer in the bed area there is a hair dryer. there was not an exhaust fan so if you are travelling with others you may want to bring an air freshener. there is not an iron or ironing board in the room but room service will bring one up to you if you need one. it was a shark brand iron. the ocho dining and bar area was spectacular. i did not eat there but i did go into the ocho lounge in the basement. this area was beautiful. it is dimly lit with red votive candles and there are several antique chairs and couches with coffee tables. the only issue i had was that the bartender was not very creative but he was friendly and honest about his limited abilities. he only knew how to make what was on their drink menu. for breakfast i ordered room service which arrived on time and was delicious. i had two eggs scrambled and the toasted jo is banana bread which was a thick sliced of banana bread topped with a thick layer of crunchy peanut butter sliced bananas and drizzled with powdered sugar and honey. the only thing that couldve been a problem was my room and - others wrap around an outdoor terrace with a table and patio furniture and it does not close so there couldve been people out there at any hour. i had a great stay and would definitely be returning to stay here.',happy
id37013,' i stayed here in early july - got to the hotel late due to the -th of july craziness - the only downsides were that there was not much space to park - let my dog walk since this hotel is on a small piece of land. we also found out that the refrigerator in our room did not work in the morning and had to get rid of some of our food. we let the front desk know and they were very apologetic. i would stay here again although the price was higher than i am used to paying.',not_happy
id37014,' i stayed here in late april. the desk clerks were friendly and helpful. the hotel is small but the rooms feel new and are clean and comfortable. ill be back.',happy
id37015,' well let me start off by stating i read the prior reviews and was skeptical about staying. we got our room at a great rate. considering the one day pass to park is around -- bucks x - = $-- for the waterpark and $-- for the room. not bad in my book. my expectations were low after reading reviews and i expected the worst. first problem. no towels. we were lucky in the fact that the girl at the door was just folding and we got the last three. after that i never saw anymore and noticed the majority of folks had their own. compared with the rival waterparks in sandusky area this is tiny. although younger kids say -- and under will love it teenagers will likely become quite bored. we did all the tube-mat rides within the first hour. the lifeguard staff are kids. so kids watching kids ? what do you expect. i never saw a upper management-supervisor type individual the whole day. i agree with many of the other reviews that the hotel needs updating. it is dingy and worn out. the deadbolt on our room door did not work. i reported it to the desk clerk when we were checking out who i am sure by her reaction did nothing about it. i will give two thumbs up to the staff in the copper star saloon. they were awesome. the food was fabulous and they were a pleasure to deal with. my son had a blast the arcade was fun for both of us. overall as i mentioned before the waterpark is small and hotel in need of updating but we enjoyed ourselves and had no problem with the staff.',not_happy
id37016,' we stayed in the warwick - nights on our trip to denver. we chose the hotel because it was close to the capitol hill area where many of our trips acitivies were located. the room was nicely remodeled and spacious. the bathrooms were clean and nice but when we turned our tub to shower water still ran out of the spicket making the water pressure kind of low. i used the fitness center most days and it is one of the better gyms i have seen in a hotel. it is large and has a variety of equipment. our biggest complaint was the parking situation. the first night we used the $-- a night valet. we needed to drive my husband is brother home at midnight and there was no one on duty to get the car. we waited at the front desk for over -- minutes while the desk clerk checked someone in. he told us security would have to get the car for us so we eventually just called my brother in law a cab. the next night we paid $-- to park in the public parking next door (which the hotel staff will tell you is $--). the garage was fine but was difficult to access the hotel from. we finally used free street parking the last night to avoid the rediculous cost for valet that is not available -- hours. who wants to pay $-- plus tip to make your car hard to access for - days?',not_happy
id37017,' we had a reservation at the holiday inn on the hill -* across the street for $-- then got a $---night priceline deal for this hotel a -* hotel. so we were very ! had we actually paid the regular rates this review would not be as good but for the price we paid we cant complain too much! first the good stuff: -- room looked nice and modern clean -- hyatt is grand bed was great my wife was - months pregnant and she slept great! -- breakfast service excellent! -- atmosphere was classy christmas music playing nicely lit and decorated lobby-lounging area -- location was great easy walk to union station metro -- staff was very helpful now the not-so-good: -- no fridge-microwave available would expect more amenities in a -* hotel -- cant understand how they can be considered -* and not include wifi for free....or make you pay extra for gym-pool...the jefferson in richmond has free wifi everywhere and includes the gym-pool -- located next to fire station at first hearing so many fire engines go by we just thought dc was like that then we walked out one day and saw the station across the street! -- slow draining sink -- the hot breakfast food was overly greasy stick to the continental (still must pay extra $-- to upgrade to business plan) -- parking is $---day overpriced',happy
id37018,' it took me sometime to find the right place for me when i traveled to nyc and finally found it and made it my home. the stuff is amazing the rooms are large and clean & comfortable the location works great for my needs the gym is fantastic and so is the spa i highly recommend this hotel full heartedly',happy
id37019,' we held our wedding reception here and the staff was excellent to work with- they made the planning process much easier and really worked with you to accommodate your needs. our catering manager consistently demonstrated professionalism clear communication skills and careful attention to detail. we were extremely pleased with how smoothly our event went. if any issues or questions arised ballantyne staff were quick and efficient to address the problem at hand. our out of town guests stayed at the ballantyne and were extremely pleased with their stay as well. we also used ballantyne is in-house audiovisual company scott brown media for videography and as our dj and our experience with them was positive as well.',happy
id37020,' i stayed at this hotel while in town for the rnr san antonio marathon. i wasnt particularly thrilled with the room rate which seemed very high for this class of hotel and the limited amenities offered. however you really couldnt beat the convenience of the location: the ease of getting to and from the hotel via i--- having the alamodome (site of the marathon expo) within easy walking distance and the ability to drive a straight shot down e. houston street to the marathon satellite parking (at at&t center) on race morning. getting over to the riverwalk area from this location isnt a significant problem either as it is less than a mile away. a streetcar stop is also nearby. although i arrived a few hours before the official - p.m. check-in time the woman at the front desk kindly allowed me to leave my car parked in the lot while i walked over to the expo saving me an $--$-- alamodome parking fee. i was also able to check in between --:----:-- which was a great help. my room was nicely maintained and quite comfortable. the view wasnt bad considering that the i--- overpass is right alongside the hotel. i could see the lights of several of the downtown buildings from my window. although the hotel was sold out for marathon weekend i didnt have any problems with noise from the adjoining rooms but there was a rather noisy ice machine across the hall from my room that woke me up a couple of times in the night. i was rather disappointed that there was neither a coffee maker nor an alarm clock in the room. when i go out of town for races i like to make instant oatmeal on race morning by heating water in the coffee maker. there is a ---hour coffee bar in the hotel lobby however. i did experience a problem with the automated wake-up call feature. i needed to get up early (-:-- a.m.) so i set up the wake-up call for that time and used the alarm on my running watch as a back-up. well the phone faithfully rang with a message to rise and shine but the actual time was only -:-- a.m.!!! i was shocked considering that daylight savings time had ended - weeks earlier -- could i be the only one to have used this since the time change? i was thankful that i could simply go back to sleep and wait for the alarm on my watch to wake me at the right time. despite some of the minor problems described above i would strongly recommend this hotel to folks who want to visit downtown san antonio but dont want to deal with driving in the confusing and congested downtown streets (or deal with downtown parking rates).',not_happy
id37021,' a much needed girls weekend . first time in a w. now we understand what all the rave is about! we had a ball. super hotel! definately different than any other place weve ever stayed. not for all travelers though. funky sexy chic loud music busy--fun fun fun!! so far from our lives as young moms with - young children at home. we traveled for a long weekend nov. ---- ----. i highly recommend this hotel. great staff-very personable and accomodating. book it-youll be glad you did!',happy
id37022,' had one of the rooms overlooking the lobby-bar. one would think that they wouldnt put a couple with a toddler in this room. could barely sleep listening to bag pipers inside the hotel and all the bar noise bouncing off the glass and the marble. after complaining about the noise to the front desk was told to come back the next day to see what they could do but also that the hotel was sold out. also the pool looks huge on the website but it is actually tiny (about -x -) particularly considering how big the hotel is and that this is san antonio (hot).',not_happy
id37023,' this is as others have stated a converted motor lodge. it is close to downtown but not right in the middle of everything which is nice. as mentioned by others there is a nice view of the skyline and the rooms are decorated in retro --s or --s stuff which is quite nice. the rooms are small. also to me it is not particularly kid friendly for example when you enter the front door at night the bar is right in front of you so lots of people drinking-loud noise as you encounter the stairs up to the -nd floor where we were. no big deal but with smaller children this might not be ideal. also we valet parked which cost $-- more not sure how it is for self-parking. the swimming pool is heated it is attractive there are walking paths. the staff is friendly and helpful. overall i would definitely go back without children with children i might also go back though i might look at other options.',happy
id37024,' we thought our room was very nice. it was a king executive. we were on one of the upper levels and had a nice view out our window. the bed was wonderful. the room was contemporary. bathroom was nice. we got a good deal at about $----night but parking was expensive at about $---night. it was a good location.',happy
id37025,' this was my worst experience at a holiday inn (or any other hotel for that matter). i was travelling with four little girls and had an early morning flight out. we had prepaid the room which was not very clean and smelled very moldy and damp. at --:-- in the morning one of the beds broke and one side fell to the floor! upon calling the front desk we were told no manager was available but they could move us to another room at the other end of the hall. i had to wake up four little girls repack our bags carry our own belongings (no one even helped us to move our things!). in the morning i received an additional bill for a movie that the girls had watched the night before. i was furious that they would even consider billing us for an incidental item after the horrible service. they told me id have to speak to a manager and you guessed it none was available . it was horrible. i called the corporate number and was told they would take care of it but three days later those charges mysteriously showed up on my credit card. to date no manager has bothered to return any of my calls. be warned: this is a horrible dirty smelly hotel with lousy customer service. if you are thinking about staying here - dont. in fact i am rethinking a stay at any holiday inn hotel after this experience.',not_happy
id37026,' we stayed at la quinta inn baymeadow on saturday ------- for one nightsince we went to visit university of nort florida on saturday.the staff are very friendly and willing to help youeverything looks nice and fairly clean the pool is small and very cleanthe breakfast was good : we had coffeemilkhot and cold cerealfruits yogurhard eggsbread and bagel.but we had few inconvenience with the - rooms that we reserved:on one of the rooms the door was looked from inside and they moved us to a different rooms.the rooms looks fine and clean then the toilets overflowed when my daughter flush it and we call the front desk and they solved the problemalso on the same room one of the bed frame was broken.next day during the checked out i told them all the problems that we had on one room and for our surprise we received a full credit for that room. i always stay at la quinta because they have --- % satisfation guarantee. but this inn need a refurbishment as soon as possible.anyway i will stay again since incidents can happen at any inn and the place is clean and is fine for one or two nights for an affordable budget with no pet fee if you have any.',not_happy
id37027,' we just returned from a - night weekend at the midtown comfort inn on --th street. the accomodations are very clean and nice (small but this is nyc) the front desk staff were very helpful and friendly and for nyc it was quite reasonable (under $--- a night). the hotel is --- block off broadway at times square so if you are going for theater you cant do better. they even have a few rooms with two double beds (for a small family). we recommend strongly.',happy
id37028,' we arrived early saturday morning checking in went very smoothly and they accomated us with an up grade. even though we were there early morning they had a room ready for us the staff was friendly and helpful. the concierge desk was helpful with areas to go walking around with and what to see and restaurant locations. the room it is self was comfortable clean and big. the bed was one of the most comfortable beds i have ever slept on and i loved the extra big bath towels. the location of the hotel was great and the view of the cathederal was beautiful. i would definitely stay here again cant wait to go back to nyc.',happy
id37029,' great location in old town. this hotel is entirely refurbished in ---- under new ownership. everything comfortable clean. refrigerations and microwaves in room. the staff at this hotel is very friendly and accommodating. free internet yay! breakfast is free but basic: waffles microwave egg mcmuffins toast bagels industrial muffins fruit cold cereal instant oatmeal coffee and juices. nice pool area small gym. car parking costs $-- a month unless you want to try to get a spot on the street (possible but very hard). no restaurant although there are a lot of restaurants in old town (try bertas latin american----it is a standout gem in old town easy walking distance from the hotel and way better than some of the local tourist traps. also ---- bakehouse and bistro at ---- congress st is great----berta is is right around the corner from it too.)',happy
id37030,' our stay at the miyako was great and we would definitely stay there again. the cheerful woman at the front desk (she looked like an older version of lady gaga) was completely accommodating in our request for one of the quieter rooms even offering us the opportunity to pre-screen a few rooms before deciding for sure. that said there is not much traffic in that area of l.a. on weekends so i think any room would have likely been fine. the room was clean and spacious with individual climate control. the window was able to be opened. the bed was a little soft for our taste (our only complaint). parking next door in the little tokyo garage was very inexpensive on weekends and at one exit time it was even free - no attendant was there when we left sunday morning. the restaurants of the adjacent little tokyo shopping center were delicious and wonderful for a mid-day snack or a full meal. we were in town for a show at the ahmanson at music center whjch was a short walk away - so no need for parking hassles at the theatre! we also walked to the gorgeous downtown ymca for an excellent workout (the spa at the hotel was closed for renovations). note that this particular ymca charges guests a nominal fee even if you have an away sticker on your ymca card. we were also able to get around the freeways easily from that location in l.a. (even though it was carmageddon weekend) and took day or evening trips to santa monica west hollywood griffith park and pasadena. we used the burbank airport instead of lax which was very convenient. all in all a great stay!',happy
id37031,' i was here for - days of business meetings. it is in a great location. i would stay here again if i had to but i would not choose to go back. minor problems and oversights become inexcusable at and above $--- a night. although their website says that theyve done millions of dollars in renovations it was not apparent on the -rd floor. the meeting areas and services were above average as was the quality of the food that was served. there is free high speed internet that actually works. this is a big plus. the bed is very very comfortable and the smallish room is acceptably clean. you get free bottled water. but there is no iron or ironing board. or face cloths. the housekeeper also did not replenish the - hand towels that were there when i checked in. and the bath soap is liquid rather than solid. the hot water was only lukewarm on one day. and as other reviewers have pointed out the bathroom is in the bedroom - literally. so you might not want to share a room with someone whom you do not know very well. the toilet is separated from the shower by only half a piece of frosted glass so the toilet needs to be dried off after you shower. and both the toilet and shower are separated from the bedroom area by only another piece of frosted glass which does not close well or completely and also does not extend completely to the wall and ceiling. so again modesty and privacy is somewhat compromised. the decor is a bit odd and the elevators are slow and inadequate (in size and number). the hotel services book in the room is not up to date because among other things stuff that it tells you is there is not there. like an atm in the lobby. there isnt one. for $--- a night this is a great place. for $--- or more i would go elsewhere.',not_happy
id37032,' this was a unique layout for a marriott (ive stayed at quite a few all over the world) - a central atrium area with a pool surrounded by rooms on all - sides. the architecture was woodsy-cabin-like. it is located on top of a hill overlooking the sea-tac airport. dont expect to walk anywhere the hill is pretty steep - but the hotel offers a great shuttle service to-from the airport that runs every -- minutes. the shuttle only takes - minutes to get to the airport. we arrived in the evening & check-in was prompt. the bellman was super helpful with our luggage & also gave us great directions to restaurants (there are quite a few near a mall in tukwila - a ---- minute cab ride away). there is a restaurant near the lobby & room service wasnt that expensive. as you walk further in to the atrium it seemed pretty dark but the trees had lights in them & the skylights created a nice ambiance. there were tons of people young & old at the pool. it was pretty noisy down there. we hiked to the our room as it was all the way on the other side of the property. be sure to request a room near the elevators or you might get tired. this is an older marriott property and you can tell by the room decor but i still found it comfortable & convenient for a night stay before catching a flight. the - double beds werent as posh as at other marriotts but an awesome view of the pool area below compensated for it. with the windows closed i didnt hear any noise at all. my - year old enjoyed the pool & there are locker rooms complete with showers so you dont have to walk dripping wet up to your room. ive read mixed reviews about this property but i enjoyed my stay nonetheless. it is a great place for families & business travelers that need to be near the airport.',happy
id37033,' after reading the wonderful reviews of the amalfi here and finding a terrific rate i booked a room for - nights for a mini-vacation in chicago. the amalfi was modern & clean the staff friendly and accomodating. the aveda products comfortable bedding magazines books and cd is provided were a big plus...not to mention the free continental breakfast and italian goodies at the manager is reception. i recommend this hotel to all and will definitely stay again.',happy
id37034,' this was the perfect place stay while under going treatment at m d anderson. i spent a month here over the holidays. there is a free shuttle from the hotel which makes it very convenient. the bed was wonderful (that was great for me because i spent a lot of time sleeping)! room service is reasonably priced. good restaurants and minimart within a couple of blocks. free wifi. the business center got new computers while i was there. best of all the staff was very friendly and helpful. the milk and cookies are a nice touch also!',happy
id37035,' after getting off our cruise ship we got to the hotel and left our bags with the bell boy and then had about - hours to burn with our - year old and - year old. we were so tired when we got back to the hotel and happy to get to our room. it started out interesting as i walked into my room to find - of the maids sitting on the couch taking their break. they were very apologetic and left quickly. there were also - windows open in our room at the end of january with no screens or bars. i dont know why windows would be open in january and it was very unsafe for children as we were on the --th floor. the place is very old fashioned and seemed like it was at the very least -- years old. there seemed to be no effort to update the hotel at all. our room was very interesting. it was absolutly enormous. we had a living room with a seperate bedroom with - double beds. there were - tvs in the room a kitchen with table and a living room with a couch but it looked like a room out of an old horror movie. the carpet was old and disgusting. i dont know how to explain this but the floor was uneven underneath the carpet. youd be walking along and hit a bump then it would drop etc... the bathroom wasnt absolutly disgusting but was still pretty gross. i guess the maids couldnt reach up high on the walls and in corners. it looked like mold was growing in a few spots up high. around --:-- i was about to fall asleep and my wife got my attention when she said did you hear that ? i tried to ignore it but i couldnt. i still have no idea what it was but it sounded like someone was on the outside brick wall of the hotel trying to smash through with a pick axe right outside our room. it honestly scared the crap out of us and like i said we still have no idea what it was. it happened every -- minutes or so and every time we looked outside it stopped. needless to say with the loud noise and fear that someone was trying to get into our room i couldnt sleep at all and was very disappointed in the morning and frustrated all night. it didnt help that the room was very dry and the pillows sucked. i have never said this before in a review but i dont think i would stay here again. other than the great location and helpful bell boys this place doesnt have much going for it.',not_happy
id37036,' though expensive because of its central location and nyc prices this hotel excels at the basics. the rooms are very large by nyc standards well decorated and include attractive granite kitchens. soundproofing is outstanding and street noise is more muted than almost any other hotel ive used in the city. the included breakfast is a major plus. not much to say on the negative side.',happy
id37037,' arrived late on march --th. felt like the plane must have taken a wrong turn and dropped us in switzerland rather than nyc !!! the friendly attentive staff took care of our every need and request with smiles all around. could not believe our wonderful - room suite with huge kitchen. could have baked a turkey while there!!! even had an oven full sized fridge. truly is this new york???? bed was wonderful. bath was small but had a full sized tub and the greatest shower. never wanted to get out. housekeepers were always smiling. everyone was always smiling. kept checking to be sure this was new york after all. is it full of shiny things and expensive carpets? no not at all. but it is clean clean clean and spacious (in new york???) and friendly and ill never stay anywhere else. had a business associate who was staying at the new yorker hotel and she was green with envy when she saw our digs. thanks affinia manhattan staff for a most wonderful experience. annie & charly incline village nv.',happy
id37038,' it was just ok...it is located close to the airport so that was convenient. just an average motel...nothing spectacular. breakfast was blah. the little restaurant across the street is horrible...cannot think of it is name. the service was horrible...the waitress actually said (outloud) oh for crying out loud when another customer came in!! my food was cold and the soda was flat when it arrived. she did not offer to make it right. just said guess we dont have any pop!! do not go to this restaurant!! you wont have any trouble figuring out which restaurant it is because there is nothing around this motel. thank goodness we had snacks packed. this did not ruin our vacation however cause we had a glorious two weeks in oregon and california!!',not_happy
id37039,' we stayed at this hotel in the spring while in town for a conference. it was a last minute booking and the nice hotel across the street was completely booked. i would have rather slept in the car outside the nicer hotel... when we first walked in the hotel it was obvious by the smell that the place was not well kept. it appeared they had an ongoing remodel project going but it looked like it had stalled. there were fans going in the hallways because of water leaks stains on the carpets and walls and ceiling tiles missing everywhere. the we got to the room where the smell was just as bad. there were wires hanging from some electrical outlets and the cleaning job was poor to say the least. after returning from dinner we had to walk around construction workers that were sitting outside the doors drinking beer and smoking cigarettes. i guess it was easy for them to find the beer since there is a run down liquor store right next door. i would not suggest anyone stay at this hotel. there are many more hotels just down the street that have to be better.',not_happy
id37040,' there are so very many possible accommodations when visiting nyc that i spent hours on trip advisor reading reviews and advice offered in the ny forums. im so i chose your number - the casablanca you were so right!!!! it is a charming friendly place a few steps from my favorite place in nyc times square. the staff are great breakfast with fresh fruit and great orange juice which is what i usually have for breakfast (there were several other options as well) the rooms exactly the right size for a small hotel and the very best were the evenings at the lounge after a day of visiting and shopping. we would just leave our bags in our rooms and head for the lounge where there was cold cava fresh vegetables cheese olives fruit and pastries waiting for us. the girls at the lounge were so attentive and helpful and always that they deserve our congratulations for their excellent service. staff at the front desk were very nice and helpful as well thanks to all of them. our room was --- and it was close to the elevators i thought that it might be a problem fortunately either it wasnt too noisy or i was too tired because i slept really well. if i ever go back to nyc which i hope it is soon i would definitely stay at the casablanca. i have already told my friends and now i am telling you.',happy
id37041,' located in the heart of manhattan i spent there three nights! i had a water damage in the very early morning (- a.m.) and the only reaction of the hotel staff was to bring some towel and put a drying machine in the room which was really loud so i unplugged it when i was in the room! never again',not_happy
id37042,' we stayed here the night before a morning flight and it was pretty cool. the rooms were clean and tidy. the soda machines on our floor gave us the wrong soda but i went down to the lobby and they helped me acquire the correct one. shuttle was available to take us to the airport and they were quick and courteous. one downside is the restaurant was not serving the full menu so we didnt get a nice selection of food. i think it was like that for the holidays though.',happy
id37043,' we booked this room for a week but left after one night. in a word small. the room was slightly on the small side. other things were way too small. the hanging closet was than -- wide. the bathroom counter top was only - wider than the sink. the only drawers were a mini night stand. we were paying $--- a night. we went next door and got two bigger rooms for $--- each. we had to pay for breakfast but there were two cheap places less than --- feet from the door.',not_happy
id37044,' i liked this hotel. i had a nice clean room with a king bed and decent amenities. it is just steps from the --th street mall so the location is great. id stay here again in a heartbeat. one thing i wont do is eat there. get all your meals elsewhere. they couldnt get breakfast right. apart from that i loved the place. friendly staff especially at the bar.',happy
id37045,' i loved this hotel. very spacious and attractive room. bathroom design a little awkward. very nice amenities--hairdryer mirror with magnification lovely toiletries. the corkscrew did not work at all. took bottle downstairs to bar and they could not use it either. but used their super duper corkscrew to open bottle. very nice personnel!!',happy
id37046,' i tried one of the club size rooms which is small but perfect for one person. youre in chicago so you really shouldnt be hanging out in the room anyway. the hotel is in a great location. it is just blocks from the art institute & millennium park and a block and a half from the monroe train station. the hotel is restaurant was pretty good too (it has an awesome barbecue-bacon cheeseburger!). no free breakfast here but the hotel had free wi-fi and the fitness center is better equipped than most hotels.',happy
id37047,' i checked into the radisson this past friday to stay - night for a business conference. upon arrival i was greeted by a monotone desk clerk who didnt even look me in the eye. she certainly did not want to be there or make anyone feel welcome. i got to my room on the --th floor (#----) and found it to be tiny. the smallest room other than this one was when i once stayed at the hudson hotel in nyc but at least that was clean upper class. this room was tiny old furniture (-- is) and bedspread with white shets with brown stains faded on them. the bathroom was tiny but i didnt mind --until i went to flush the toilet. the toilet ran and ran constantly running water until i flipped open the cover to pull on the chain each time. i hated doing that as a guest at this hotel (its one thing to do it at home to your own toilets). in the morning i got up to take a shower only to find the cold water nozzle turned on no water. it was completely broken and it did not work. unless i wanted to take a scalding hot shower i could not stay there. i called the fron desk to speak to them and then same girl (kendra) picked up only to tell me to deal with it were booked solid and that shed send an engineer up. click. he came up to look and said he had to work at least - hours on this to fix it --he couldnt belive this room was sold and felt bad. i had to shower in their cave of a gym in a dark stall which wasnt pleasant. when i complained to the manager he seemed frazzled as if i was bothering his already busy day. he said yah i heard about your rroom -sorry --well give you half off your room thanks bye. i coudlnt believe it i just walked out. definitelly the worst hotel ive ever stayed at and im not fussy...believe me. please look elsewhere when considering this hotel --it needs better management and a complete renovation.',not_happy
id37048,' i just returned from a --night stay with my sister and her - year old son. nothing but good things to say about this place! excellent location spotless room friendly staff and an amazing rate. the included breakfast was a nice extra since i was traveling with a child. the breakfast dining room was large bright and very clean with a pretty good assortment to choose from. our guestroom (- double beds) was immaculate; our bathroom was stocked with plenty of extra towels and decent toiletries. we even received a little gift bag upon check in which included additional toiletries...nice little extra. i would definitely stay at this hotel again.',happy
id37049,' room was small but how long are you really in it.. when for my boyfriend is birthday weekend. went to a show at caroline is (which was very good) & the hotel location was great... right around the corner from the hustle -bustle of times square... would def stay again. my friend stood & recommended it . great value.',happy
id37050,' david grossman the bartender was so knowledgable of everything around the city from the restaraunts to things to see and do. the hotel was very clean with a staff so friendly and willing to go the extra mile to make your stay the best. a block away from the inner harbor shops and water taxis. now lets mention the free shuttleshot breakfast buffet and an evening reception with food and refreshments. you wont be disappointed .',happy
id37051,' this was worst hotel i had ever stayed. bath rooms are very bad and terrible noise from outside. there is no iron box...also this hotel is expensive for this quality..location is not very near restaurants',not_happy
id37052,' not the worst ive ever stayed in but for a w property not good. there were no amenities in the room not even an ice bucket. there is a freezer in the lobby where ice is stored in individual ziploc bags. the front desk clerk was nice enough to tell me i could take as many as i wanted. the shower is designed in such a way that if you turn it on before you get in you soak the bathroom floor. hubby wasnt to happy about the wet socks (oops) from walking in after me. the bed is on a platform and unsecure. when we sat down the mattress slid across half the platform. my husband is a -- and he didnt care for the shorter mattresses. we did like having the major shopping center directly across the street. it made it very easy to accomodate both of us since it covered clothes movies and sports bars. the pool table was a nice touch but we were unable to use it since small children were playing with it constantly. as trendy as this hotel tries to be it has a lot of old features. the ticking of the bedside clock the hvac unit was so loud when running that the television volume had to be raised the shoddy windows that allowed wind in when the noisy hvac unit was turned off etc.',not_happy
id37053,' the room we stayed in was old had bugs and dirty. the beach was not as advertised - had sea wall near marina (made the water dirty smelly) and very narrow (could play volleyball etc). definately not worth the price. if we were staying more that - nites we would have moved to different resort. only good thing was that the staff was good.',not_happy
id37054,' even with the special convention rate this hotel was not worth the money. first of all the key cards you need to get into your room and use the elevator demagnetize really easily--between me and my roommate they stopped working twice and the staff kept telling us it was our fault. second of all the housekeeping was not very good. they did not replace used supplies or towels and when we checked in both the tub and the sink were stopped up. and we were awakened at - am by construction on the elevator--which the desk staff did not care to do anything about. finally the bathroom sink is so oddly shaped that i--a woman of above-average height--could barely even reach the sink. only good things: cheap room service and an in-room fridge.',not_happy
id37055,' our stay at the library hotel was pure pleasure from start to finish. the complimentary amenities offered are more than usually found in ny hotels including free wi-fi throughout (we had no problems with it and used it a lot to run our business remotely) a nice wine-cheese-fruit reception each evening pastries and coffee-espresso etc. available all day and a nice breakfast of fruits fresh bagels yogurt & pastries as well as fresh squeezed juice. we enjoyed cocktails on the roof top terrace and drinks at madison & vine the hotels restaurant. we found the service to be the most courteous and friendly in new york. our room the paranormal room a deluxe queen had a very large desk sitting area with bistro table beautiful bath and comfortable bed. we had almost no noise from madison ave. as we were on the --th floor. only complaint was a vary small tv- hard to see the picture from the bed and we only had turndown service - of the - nights but both minor details. we were celebrating my birthday & our anniversary and a lovely card w- bottle of wine was placed in our room a wonderful welcoming touch. the layout of the hotel seems more like an inn with smaller group spaces and cozy nooks and the service is warm professional and genuine yet the amenities are that of a much larger hotel. one minor complaint is that the common areas are small for the -- rooms they have and fill up fast- get to the reception at night early as the -rd night we waited until -pm and found no seating available. im sure we could have brought things back to our room but we ended up on the roof with a fabulous cocktail- not a big deal! we would definately stay here again and highly reccomend this special hotel.',happy
id37056,' this hotel was okay staff was friendly and efficient - check in - check out was fast. as we were staying here using the points we got a room in -th floor but surprisingly the room was quiet almost no street noise but those in room heater-aircon is a bit too loud (like other had mention). in general it really was an okay hotel nothing to be wow or complain.',not_happy
id37057,' my husband and i stayed at the petite auberge over memorial day weekend and it was so-so. there were some nice things about it and some not-so-nice things. pros: everyone was very friendly and went out of their way to be helpful. we arrived before -:-- so we had to wait about half an hour for our room to be ready. while we waited the front desk staff gave us recommendations for good restaurants to have lunch. they sent us to a wonderful mexican restaurant. the housekeeping staff and breakfast-appetizer hosts were extremely friendly every time we passed them. we went down to pick up a couple of bottles of water on our way back one night and the breakfast host was down there cleaning up and he offered us some cake to take back to our room and some wine. he chatted with us for at least -- minutes. the hotel definitely was charming. we liked the way it was decorated. it really felt like a quaint french inn. the location was perfect. we were close enough to union square and the cablecars without being in the middle of the crowds. we loved the cookies and complimentary beverages that were always available. it was nice to grab a soda or bottle of water and a couple of cookies on our way back in after a day of walking the numerous hills. the wine and cheese in the evenings was a nice touch. cons: the room was very tiny. we booked a cozy queen and cozy is an understatement. we were constantly bumping into each other. there really isnt enough room for - people and luggage. the bathroom only had a very small shower stall. i kept banging my elbows on the sides. the included breakfast was nice but we were only able to take advantage of it one out of three mornings we were there. it started at -:-- on weekends and holidays. we had some early tours booked and had to leave by -:-- so we couldnt have breakfast at the hotel. breakfast was one of the selling points of the hotel but we ended up having to go out and buy breakfast twice. that was a big disappointment as well as a waste of money. the noise in the mornings was unbearable. we were awakened at -:-- a.m. two mornings (including memorial day) by garbagemen. it sounded like they were out there for about half an hour. after that we couldnt go back to sleep. many times we walked by the front desk and there was nobody there. we had to walk next door to the white swan if we needed help. that was a little inconvenient. it also made me feel a little uncomfortable to think that there was nobody there in case of emergency. overall the petite auberge was all right. my husband liked it for the most part but i probably would choose another hotel for our next trip.',not_happy
id37058,' stayed in the lucerne for two nights in their king suite. cannot say enough about the staff the hotel and the french cafe next door. this is a find! not inexpensive but not bad for this time of year. i learned that there are a number of configurations for their deluxe king and double suites. if you like a massive room with desk and bed plus bathroom the king suite i had would fit the bill. room ---. however if you would prefer a sitting area separate from the bedroom ask because i looked at a couple with two double beds and a great lounging tv room. all in all a great upper west side hotel.',happy
id37059,' booked online then quickly called to confirm...told them we had - small kids and needed - queens or at the very least a rollout.arrived to find the hotel booked and no rollout available? like hello..i called to verify this?? stuck us in a room with only one king size bed?? nice!! needless to say our night was sleepless and our stay was disappointing.on a plus side we parked on the street so there was no need to pay the $-- a night the hotel wants?? ....walked to safeway for breakfast items and got out of there asap!! hotel was nice..rooms were nice and clean...customer service was a big disappointment though!',not_happy
id37060,' my husband and i stayed at handlery hotel over labor day weekend. the hotel was very busy but there was no wait to check-in. the staff was very friendly and didnt make us feel rushed as with other hotels weve stayed at. i asked the gentleman who checked us in for any recommendations on restaurants and they were great. when we got to our room the air conditioner wasnt working properly and they moved us to another room with no hassle. they even brought the keys to the new room to us so we wouldnt have to go back to the front desk. this hotel is right off of i-- and very close to ocean beach and near mission beach and sea world. for what we paid for our stay and the proximity to the beaches we feel it was a very good deal. it is also close to shopping which was a plus! parking is $--day so just fyi on that. i give handlery a thumbs up if youre on a budget :)',happy
id37061,' my friend and i drove -- hours to chicago to go to lollapalooza and found out that our prievously booked hotel had accidentally cancelled our reservations. well after such a long drive and it being - in the morning i was extremely tired and upset and just wanted to find somewhere to stay. every other hotel was booked and we were getting desperate. we accidentally stumbled across the house hotel and asked for a room. the guy was sweet and gave us a two bedroom room for only $-- a night. we walked up the staircase after recieving our key and to our room. it is an older hotel but pretty well kept. we had cable television free wi-fi and an amazing air-conditioner. the train is only about - minutes away walking and you can virtually smoke anywhere in the building. if youre looking for a fancy-shmancy hotel that will burn a hole in your pocket dont go to the sheffield house. if youd rather have a roof over your head comfortable beds and do it all for cheap check in here.',not_happy
id37062,' stayed here for - nights on a business trip. rooms are modern with large flat screen tvs microwave and a mini-frig along with sleep number beds in certain rooms. the bathroom was clean and well lit and the hot water for the shower is preset if you want hotter you can not get it. all in all the room was nice. the front desk staff and house keeping were very professional pleasant and efficient. the business center is small with two computers but free internet access and printer for no charge. the hotel are provides wireless internet in the rooms which was very convenient. there is not much to do around the hotel but it is a short car ride to downtown.',happy
id37063,' i was traveling to san jose with a colleague for a conference and had booked a different hotel online which ended up being in an unsafe neighborhood. my colleague and i walked into the marriott when the front desk manager found out where we were staying she immediately found a room for us (online the hotel was listed as booked due to the conference) saying she couldnt let us stay in such an unsafe neighborhood. she and every other staff member we came across was phenomemal! the room and the rest of the hotel was great but what i am so impressed about was the service. i have previously made my hotel choices based primarily on cost gina and the rest of the staff at the marriott have converted me!',happy
id37064,' my husband daughter and i stayed at this hotel for - nights in august. our room was on the third floor and had - double beds which were very comfortable. the room was not spacious but we werent in it much apart from when we were in bed. i did think the noise from the air con would be annoying but it didnt bother us which was good as it was necessesary to have it on as the weather was hot. most points have been covered in other posts all i can add is i would recommend this hotel to anyone like us who is on a short break in new york and just needs a hotel as a base. i did a lot of research on hotels before our trip as value for money was paramount and we certainly had that. we had a brilliant time in new york and i am glad we stayed at the park south hotel. i booked this hotel through quickbook.',happy
id37065,' my only complaint about our stay at the inn at the market was that it was too short. i love the location right by the market with all those restaurants and shops right at your door step. entire hotel is surprisingly quiet even the street noise did not bother us at all. nice and spacious room huge bathroom and a very comfortable bed.',happy
id37066,' very clean and comfortable. friendly staff. beautiful outside bar. the only problem we had was that the hotel was not clear about the daily internet usage fee when signing on to the internet on my laptop.',happy
id37067,' i usually like to start off with positives in my reviews.... but this place doesnt really have any. my stay began with to rudest front desk personnel ive ever encountered. and it wasnt just me i was checking in and an airline crew was also checking in the employee helping them was awful. they were only trying schedule their van time and they girl bit their heads off which caused the one helping me to leave me and listen. really? ugh. i was tired and wanted my room. then came my room. seemed clean enough sort of. floor was gross but sheets were clean. bathroom had hairs in the tub. old poorly functioning tv. i havent seen a tv so old in a hotel in years. channels were full of static and here were hardly any stations. ac was questionable was hot and sweaty all night. then came my shower. cold!!!!!!!!!! i was assured it would be fixed for next day. nope. still ice cold!!!!! ran into a crew on the elevator they said its been like that for weeks. are you serious? and they have the nerve to charge full price. now onto the workout facility.... or what they choose to call a workout facility. pathetic at best. - old treadmills in serious disrepair. really? a hotel this size and - treadmills from ----. oh and the room had no ventilation and smelled like old gym socks. i thought i might die after a -- minute workout from the stench and heat so i quit. i could go on and on about this place. it just seemed like one thing after another..... when i asked the front desk for any help whatsoever they just rolled their eyes and said sorry.',not_happy
id37068,' stayed at the fairmont for several days during our transition from one condo to another here in town. the hotel is in a central location. easy reach of the t... or just walk to where you need to go. my partner and i booked a fairmont room for $--- a night which we felt was reasonable for boston. our room was rather small but typical of a city hotel. furnishings were definitely showing their age and the carpeting was quite strained. as others mentioned our view was of a dank interior courtyard which offered little privacy. all in all the room was fine but seemed to miss the mark of what we expected. as we were relocating we opted to splurge on room service breakfast each morning. basically the menu offered typical generic hotel fare at a premium price. again the food and service were basically fine but not exceptional. one complaint that we did have was with the fact that we were told by reservations that the hotel had a nice workout facility. this was not the case. the workout facility was comprised of a small poorly ventilated fitness room with outdated equipment. also it is worth mentioning that the hotel does not have a swimming pool or spa services. on several occasions we ventured to the oak bar for a change of scenery as the weather was not cooperating. again the service and apps that we had were fine but off the mark. menu was rather uninspired especially in a city with so many amazing places to eat. service was adequate and they got the job done. for the price expected more. tip: venture to the franklin cafe in south boston... worth the taxi ride over. on the whole a nice hotel in a great location but i know that there are better in boston.',not_happy
id37069,' my wife and i spend this weekend in nyc at the w and it was simply outstanding. basics: the room was huge by nyc standards and absolutely perfect -- stylish comfortable unique and has everything. walls are soundproofed and windows keep out enough of the road noise. i have stayed at several nyc boutique hotels of lesser caliber -- while they had cool lobbies and nice locations they had tiny not-so-great rooms. w added the minor detail of a fantastic room and exceptional bed. and also had a cool lobby and great location. then again it is far from inexpensive. but sometimes i feel like you pay a lot of money and get a lousy room -- here you spend more and get a lot more. and never underestimate the value of a great great bed :-) location is great. union square is on the east side at around --th st which is a very hip and fun place to be -- times square is also nice (we stayed around there on several previous visits) but i feel like union square is more real nyc . the place was buzzing and there is great shopping eating and drinking establishments all nearby. we did shopping sorties -- going to one or two stores carrying back our purchases resting and then out for another round. the hotel has a living room bar off the lobby with great people-watching. warning: check the bar menu prices before you order drinks (one margarita: $--. yeah it was a good drink but... $--!!!). another negative: while they have a great restaurant ( olives ) they stop serving food by --:-- so dont plan on being hungry. bar service was not great; we had to ask twice to get our check for our pricey drinks; that was a bit of a negative in our overall experience. there are several other good later-night restaurant-bars around which are better bets. we had lunch at the restaurant -- actually it was brunch. we were not interested in breakfast food and reluctantly chose from a small number of lunch options ... and were thrilled with the exceptional food. (disclaimer: we went to the original olives in boston shortly after it opened and have been fans of todd english is food ever since). we went to dinner and a show on saturday night -- the cab drive to the theater district was quick and only a few dollars. we drove down (from boston) and left the car in the hands of the valets. covered garage parking was quite reasonable by ny standards. bottom line: if you are willing to shell out the money this hotel is an absolutely great place to stay for a new york weekend.',happy
id37070,' if you stay in any big city the downtown area is a little daunting. i would know i am an independant salesperson and travel to all the major cities in this country and often stay at economy hotels. this place is not all that bad. the rooms were clean towels clean elevators and stairs clean i guess they finished the remodel. it is very noisy so do bring your earplugs but the free parking saved me about $-- per day. i would stay here next time.',happy
id37071,' issue with the room was sorted as soon as they could. help by offering us free water and breakfast as compensation. staff where always helpful and rooms where a good size but as others have said before rooms were on the small side. great location to most attractions. i would definitely stay here again. food in rare was very good and tasty and bar staff and resturant staff helpful. only issue was i forgot my dress and a new jumper and sweater rang hotel as soon as i was aware and was told no sigh of it but would look into it for me further.',not_happy
id37072,' great location and nice room! the elevators were very sketchy though. and the hotel fire alarm went off during my stay (not a pleasant feeling knowing how narrow the stairwells were. several times i had to take the elevator to floor below me and walk up one floor each time so as not to stand in line waiting for the rickedy old elevators)!',not_happy
id37073,' good free breakfast quiet awesome big rooms wonderful free shuttle safe with key card access in elevator very helpful staff. i wish they had this hotel in every city i visit.',happy
id37074,' the location of the taj is fantastic and the prices are good for views of the pretty boston public garden. it doesnt compare though when looking at the mandarin oriental or four seasons (or even some of the smaller new hotels in town). the rooms are definitely showing their age - in our room there was something drawn on the wall (red marker) behind the door that someone had clearly tried to erase but could still be seen. carpets are faded furniture is really dinged up (look down at the tables in the restaurants). and although prices are good there are lots of extra charges.. they charge for using the internet for every device (phone ipad computer etc.) that is used. and it is not clearly spelled out anywhere in the room. there is no complimentary water like the four seasons .. so you use the mini bar etc.',not_happy
id37075,' comfortable room well appointed although rather small. dont bother with breakfast in the hotel unless someone else is paying;expensive and the coffee is disappointing - instead walk down the road to the corner of rush and cedar to the corner bakery cafe [good breakfast and great coffee]. remember wi-fi is complimentary in the lobby reception might not tell you they forgot for us! good information from the very helpful concierge.',happy
id37076,' this was a strange experience for my partner and iwe found the the staff at front desk very friendly but the atmoshpere just a little awkward and felt a little uncomfortable at timesthe hotel is on kind of a complex with residential apartments-homesshops etc.and had a business like feel to it. it is a very nice hotel howeververy cleanand next to the riverits a good location if you have a rental carbut there is a downtown trolley which is -- min walk over the bridgeif your feeling energetic this takes you right into beale street and downtown memphis. we found the room clean and the bathroom okthe view was of the river but over a flat roof and road. after a long journey we decided to eat in the tuggs bar below our roomit was a great nightthe food was lovely and the waitress and staff were very friendly and let me sample a few of the beersso by -pm we both were a little tired from our trip and decided on an early nightunfortunately the couple next door to us had something different on their mindswhich is fine by me as long as i cant hear thembut we could and my partner and i had to lay there and listen to them for the next hourthere was also someone stomping around in the room abovei would say the walls-floor are not properly sound insulatedwhich if you are seasoned travellers like my partner and i this is a must. the following morning i approached the hotel manager and kindly requested a top floor room if one was availlablebut was told that the hotel was fullhoweveri was then informed i could have the penthouse suite for an extra $--- which i declinedthey did inform us that the lucky chap and his missus making all the noise were checking out that day so my partner and i chanced itwe did have a very quite and lovely nights sleep and im positive the hotel was not fully booked that night as we would have heard someone in the room aboveill let you come to your own conclusion on wether or not we were being sold the penthouse suite for no reason other than getting extra $ out of usi felt this let the hotel down in my opinion. ending on the plus sidethe breakfast was superb and included and we loved memphis and all it had to offeri dont know if i would return to river inn harbour town if we were in memphis again.',not_happy
id37077,' if you need extra room this hotel with suites is a very rare find in nyc. we only stayed one night but found the front desk attendants to be very friendly and helpful. yes the kitchen cabinets were very worn and in need of updating (do they know you can make a difference just by refacing???). however the bathroom was a good size and clean. bedroom too was a bit bigger than your average ny room. couch is a futon but not so sure it would be comfortable to sleep on. kids may not mind it so much. i do wish they had black out draperies - morning sun was very bright in the room. also try to get a room away from the beer garden next door (not an issue in winter). all in all a comfortable stay and a great base for exploring the lower east side little italy and chinatown.',happy
id37078,' we just returned from our nyc trip and stayed at the affinia. after having stayed at many new york hotels over the years i have to say that the affinia is one of the best overall values that ive expereinced. we had a full suite - more like an apartment - not one of those tiny so-called suites you find in some hotels and it was very quiet given it was away from the street. the staff are all a friendly bunch all helpful especially rome at the front door. ask him if he is from rome and youll get a very funny answer. the overall service is a cut above other hotels (and many that cost a lot more money). we asked for two small repairs and they were done within minutes. we asked for a few supplies and they brought them (and more) right away. every restaraunt choice they suggested was better than average. on top of the large accomodations nice furnishings and quiet room the suite is price was equivalent to a room in many less-stellar hotels around town. i rarely leave manhattan saying i loved that hotel and will stay there again. well on my next trip to the big apple i know where im staying - the affinia. there is only one small neagative i saw the whole week at this place. the room service isnt in house but comes from a restaraunt across the steet. it is an indian place called the mint. the food we ordered came fast but it was on the equivalent of a bad diner - and a bad diner with very high prices. we didnt order indian food (maybe that would have been better) but they had a selection of continental dishes. speaking of diners there is a great one (cant rember the name) about a hundred-yards east of the hotel on the same side of the street. bottom line: great location (next to several hotels and conveineinet to second ave with more eateries than you could ever make it to) great spacious accomodations at good prices and nice people working there. that is all refreshing in a city where getting even one of those things is usually considered lucky.... unless youre willing to pay $---- a night.',happy
id37079,' if you are looking for a relaxing intimate hotel experience this may not be the place. on the other hand if you have an event at the convention center this is an amazing hotel. it is a --minute walk to the gaslamp district. the hotel is very clean almost sterile (which can be a good thing for some people). i gave it a very good rating because the hotel staff valet bell hops and restaurants are very good. i was there for business and my needs we met and usually exceeded. it is just not the intimate couple retreat. pick a smaller hotel in the gaslamp district if that is what you are looking for.',happy
id37080,' if youre only going to go to new york once stay in this hotel! everything is right outside your door. we were there for - nights and loved every moment. the other good reviews have summed the doubletree up very well and if i were you i would ignore the bad ones. one tip - if you are travelling with a group of four stretch your budget to a conference suite with a corner view room with times square views. it will be worth it. ours was on the --th floor and just looking out of the windows was an experience in itself. our room had two bathrooms-toilets with one ensuite to the large bedroom in which you can hide from your kids or companions simply by closing the door. the staff were very helpful and most polite at all times.',happy
id37081,' this hotel is very clean and has a hot breakfast which is a very good value. it is right near the river center mall alamo and the convention center. trolleys and busses run a block away at alamo plaza. since la quinta began in texas the quality of their hotels seems to be better here. it is very clean. each room has a refrigerator and microwave. although the staff isnt quite as knowledgeable as they are at a high end hotel the san antonio visitor center is a block away. if you are independent and dont care about swanky lobbies this is a good deal.',happy
id37082,' i wrote a review of this place right after my stay but took it down to see how the outcome of my situation would turn out. now im re-writing my review. back in april i went on a roadtrip to hollywood with my girlfriends to celebrate my birthday. i chose the hollywood celebrity hotel b-c of the reviews here and it is great location to everything we wanted to do. never did i delude myself into thinking that i expected a luxurious hotel stay here. all i was looking for was a simple clean room to take a shower and rest my head down at the end of the day; that was it. sadly the hollywood celebrity hotel could not even meet these low standards. the one positive things about this hotel is it is location. it is located in a prime area convenient to all sorts of hollywood attractions so i wont take that away from them. from the moment we checked in after our long day at magic mountain we kept discovering bad things about our room that eventually led us to check out after our first night there. first when walking into the room there was a very stale musky odor... as if itd been a while since the room had been occupied. okay no big deal my friends and i opened the windows to air out the room. the room was suppose to come with free high speed internet (via a ethernet cord you plug into your laptop) but our internet was not working. the front desk assistant couldnt figure out what was wrong and it couldnt be solved until the following morning. wed have to use the wireless provided in the front entrance. as my friends and i were unpacking our things my friend noticed a disgusting puddle of something sticky on the vanity counter and on the built in blow dryer. honestly i dont know what exactly it was but it was as if someone poured a thick layer of corn syrup on the vanity counter and let it sit there for a month. just plain nasty. the maid service must have been asleep on the job the last time they cleaned this room. the final straw was when we needed to take showers and get ready to meet some local friends up for the night. we had a really long day of driving from san francisco before the crack of dawn to going straight to magic mountain from there for some roller coaster fun. the sad part was that for some reason at -pm on a wednesday night there was no hot water left. yep we all had to take miserable cold showers and it was not fun. after this we had no desire to bother asking for a new room. just the few short hours wed been there had left a bad taste in our mouth and there was no way the hotel could redeem itself. that night we ended up booking a room at the hollywood renaissance hotel right down the road (which was a wonderful hotel and worth the extra money to stay at... read my review about it). the following morning when i checked out i mentioned our bad experience to the front desk assistant she was apologetic about our stay and asked me to leave my number so that the manager could contact me. they mentioned that the manager would be in that afternoon and that shed get back to me as soon as possible. the manager didnt bother contacted me until a week after i checked out. that to me is simply unprofessional and sent a message to me that customer satisfaction wasnt on their list of priorities. knowing that a guest had such a lousy stay youd think the manager would want to talk to me about my experience. instead the manager was rather rude and cold to me. she just flat out asked what i wanted after telling her my story which confused me. basically she just wanted to know what kind of refund i was looking for. she said shed credit me $-- for our bad experience. gee thanks! the funny part is that i never saw that $-- credit go back to my bank account. i didnt bother trying to contact them to follow-up on this credit... why waste the time given the kind of attitude given to me by this hotel. im not sure how this hotel has so many positive reviews. i notice that there are a lot of people whove made only - contribution to tripadvisor so who knows what kind of friends theyre getting to write glowing reviews of them. trust me people spend a little more money and stay elsewhere... dont bother wasting your money on this hotel.',not_happy
id37083,' after having spent the previous week at a conference at the capitol hilton the omni was an awful letdown. upon arriving i opted to self-park not realizing that i would have to park in a poorly lit area and half to schlep my bag up through the maze of a parking ramp instead of a sensible parking garage structure. upon checking in which was a fine experience i was given directions to my room through a virtual labyrinth. instead of feeling as though i was in a proper hotel after making my way through the maze i felt like i checked into a cheap interstate motel. not only was my carpet soiled but my linens were badly stained which added to the rundown room where i spent the evening. while i had reserved room with - queen beds i was given a room with - full size beds. the bathroom was small there was no refrigerator the list could go on. quite simply i will not be staying here again.',not_happy
id37084,' just got back from seattle sheraton. nice hotel clean comfortable. close to everything we walked everywhere pike market centurylink field to the waterfront. check out-in was smooth and fast and parking worked very well. think this will be where we stay the next time we go.',happy
id37085,' we just got back from our stay at the best western plus bayside inn. it was easy to find. check-in went smooth. the beds were awesome! i hate hotel beds but this one was one of the best. the bathrooms were great too very up to date. i always had hot water! coming from a house that lives off of a small water heater it was soooooo nice to take a -- minute hot shower! we had a great view of the city every few minutes an airplane would fly right by. no noise at all. the only noise that i heard was the trolly but it stopped when we went to sleep. the only thing that could have been a problem was the elevator. they are updating their elevators so only one is in use. we left and came back to the hotel when there wasnt many people there so we didnt have many issues. but i would assume that during check-in and check-out hours itll be a little difficult to get to a higher room floor. so if you are going there soon call and see if there elevator is still under matinee. if so ask if you can get a first floor room. itll be great when both can be used! my one complaint is the parking the parking garage was a very very tight fit. it was also $-- a day! if you do pay for parking make sure your little tag is visible ours fell down and we got a ticket. they did have a complimentary breakfast. it was just okay. they had good potatoes onions and pastries. otherwise it was just okay. the rooms have a pretty large mini fridge so if you can find a grocery store i would stock up. great stay. if we ever go back to san diego we will definitely stay here again.',not_happy
id37086,' the staff was very friendly and helpful. the room i found to be very clean and well decorated. the bed was comfortable and we heard no noise at all.husband and i were going to a wedding and the hotel staff let us check in super early which was an enormous help to us. parking lot is close by and costs $---day. a little steep but afterall its new york city! the location is great if you want to visit the seaport and its attractions.',happy
id37087,' we stayed - nights --th---th dec and discovered on their web site just before leaving that rates had gone down so we modified our booking for the cheaper rate and better room! we got a deluxe king for under $---. the room as previous poster said was not very big but bathroom very nice. i wish we had been on a higher floor for the view. the staff were lovely. we got complimentary breakfast which we werent expecting and it was delicious and served in the elegant japanese restaurant. we ate in the area at pastis buddakhan and spice market. soo convenient! we had booked soho grand for the rest of our stay which we also enjoyed and found to be similar though bathroom at gansevoort much nicer.',happy
id37088,' having arrived the previous night from a long flight the hotel could not have been better. check-in was quick and easy with friendly staff. i would say probably one of the most comfortable beds ive ever slept on though i regret not finding out what make the mattress was! having booked on priceline for $-- it was an absolute bargain. the room is fairly large which had an excellent hd tv. i used the well equipped fitness centre in the morning before one of the best breakfasts ive ever eaten. the buffet breakfast selection was beyond comprehension and superb service to match. i wish all hotels could be like this and was a shame i spent only - night here. even at full rates i would still rate the hotel this highly.',happy
id37089,' dirty filthy old roomshair balls all over on the bathroom floorsmaryann at the front desk was very rudelooked like hooker central the night we arrivedair conditioning barly workedsounded like a daycare downstairs.dont do it you will regret it it is a dump dont believe the pictures on the net!',not_happy
id37090,' a large group of friends stayed here for a recent long weekend in the windy city. it was a perfect choice. we chose the suites and it worked out perfectly for us. free parking was what attracted us in the first place but we were thoroughly pleased with our entire experience. the front desk staff was always smiling and helpful (wallace the concierge is a gem!). rooms were very clean and comfortable. the hotel is within walking distance of numerous wonderful restaurants and we were able to catch the hop on - hop off double decker tour bus only - block away. we enjoyed breakfast in the hotel restaurat where the meals were reasonable and to our entire group is liking (there were - of us). we will definitely be returning to river north for our next stay in chicago.',happy
id37091,' perfect location. within walking distance to pike place ferry service metro which takes you to and from sea tac & bus service was right out the front door. breakfast was delicious! we will be back.',happy
id37092,' if you want to be near time square this hotel is minutes away. nice to have internet and breakfast included in the rate. staff was very pleasant and did not hesitate to help us in preparing our visit to ny. breakfast staff always had time for a good morning and to ask us if we were satisfied.',happy
id37093,' walk to the kennedy center shops restaurants gw university the state department and a metro stop. if you drive to dc but dont need the car avoid the $--.-- a day valet parking fee by parking at the r regan airport economy lot for $--.-- a day plus cab fare. fine staff tree lined street coffee beans and grinder in the room fruit bowl awaiting your arrival. we recommend suite ---.',happy
id37094,' just stayed here for - nights on our first visit to new york and the hotel was excellent. the location is perfect. our room was on the --th floor and had a brilliant view of the empire state building. it was very clean and had everything we needed for our stay. the staff were very friendly and helpful. would definitely stay here again.',happy
id37095,' this was a business-pleasure trip for me and my wife. we just happened upon this hotel after we had already booked somewhere else. couldnt justify paying the higher price at the other hotel so we opted to stay at the donatello. we could not have been happier. the rooms were very comfortable had free wireless internet refrigerator microwave coffee maker dishes etc. bedding very comfortable. nice exercise room and free coffee on club level each morning. valet parking cheaper than other hotels; the list goes on and on. the staff went out of their way to make sure every detail of our stay was the best it could be. i would definitely recommend this to anyone and well stay here again if were back that way.',happy
id37096,' upon arrival check in was quick and simple. the lobby was nice and there was a free complimentary breakfast. the room i reserved did not have a working air conditioner. i contacted the front desk and after about -- minutes they transferred to me to another room. the only problem was they had a smoking double because they were overbooked and i reserved a non-smoking double. smoke troubles my allergies so i went to check the room to make sure it was suitable and did not smell like smoke and to my surprise it did not so i happily changed rooms. the hallway had a heavy smell of smoke though. the room was average and clean. there was some mold around the grout of the bathtub which was kind of gross. the bathroom sink is outside the bathroom which was nice since there were - people staying in the room. there was also a full length mirror which i thought was great since most hotels dont have them. the room had a good sized sitting area with a table couch desk and small sink area with a microwave and small refrigerator. there was free wireless internet access and an ethernet cable in the room which worked much better than the wireless as the signal was very low. the location is good easy access to hwy -- and hwy ---. i didnt have any problems sleeping with the highway traffic sound. even with my room facing the highway i could barely hear it. overall it was a good stay.',not_happy
id37097,' after reading reviews and booking thru priceline i expected a comment to be made at check in. thankfully that wasnt the case. we arrived around noon knowing check in was - and asked if they could hold our bags. that wasnt necessary because a room was available for us right away. every employee went above and beyond in making us feel comfortable and making sure we had whatever we needed. there is no restaurant-bar in the hotel but there are a few places in walking distance. i would surely stay here again.',happy
id37098,' we were very pleased to spend our first time in nyc staying in the distrikt hotel. a relatively small hotel but with all the comfort we need. very friendly staff and a clean and tight exposure. when we return to nyc (and we will this fall) we will not hesitate to book a room at the distrikt again.',happy
id37099,' stayed just one night here and was impressed by the lobby bar and room. spacious bathroom and room with flatscreen tv and coffee maker made for a pleasant stay. great beds with four pillows each. staff was friendly and helpful and the shuttle to the airport was free and easy.',happy
id37100,' great hotel for the price i was surprised. one reviewer had said the rooms were teribly small and this had me worried. however i was traveling alone and felt the room size was perfect. a nice bed a window that opens great heat-air nice little soaps multi room service options at great prices a desk an overstuffed chair the lobby is beautiful and the restaurant seems elegant. i think this place is great and plan to check out more club quarters around the world. i paid $-- for my room using sidestep.com. my only complaint is that my room did not have a bathtub and i really like baths but the shower head is a relly nice one so i dealt okay. staff was helpful when i asked about a particular part of the city. would definitley recommend this place.',happy
id37101,' i agree with all the positive comments from the qualities of the amenities to room size (this is nyc after all) to gracious treatment by all the staff from the doormen to the hotel general manager who went out of her way to ask about our stay. with a great dog park just a couple blocks away our traveling buddy got a chance to see a bit of the city as well. this is our go to hotel in nyc from now on.',happy
id37102,' i have been staying at the affina for the last four years it has improved every year. the location is great the rooms spacious and the staff helpful. maureen at the concierge is super so are the bellman always so friendly. i highly recommend staying here for business or pleasure.',happy
id37103,' after researching many nyc hotels on the internet i kept returning to the shelburne murray hill recommendations and finally went ahead and booked a room. i couldnt be more glad i did. this hotel lives up to the charm pleasantry and hospitality that many travelers have shared. the rooms are nicely sized and appointed in a lovely and quaint fashion. the staff is very helpful. we were able to check in early much to our delight. the beds were comfortable and clean. dont be detoured by the location. it is still close to everything and the great savings compared to the big hotels in time square are well worth the couple extra blocks you may have to travel. we had - moms and - daughters enjoy a wonderful weekend with a stellar view of the chrystler building. you wont be disappointed. well be back.',happy
id37104,' i have just stayed at the hotel casablanca for a weekend break in nyc and am pleased to recommend it. this hotel is a small boutique type with lots of personality for people who like something a bit different and more personal. super close to times square the theatre district and a subway stop but at the same time has quiet & relaxed atmosphere. modern good-size clean rooms complete with robes and chocolates! friendly helpful staff. the complimentary breakfast & -- hour tea & coffee machine were great time & money savers much better than in-room coffee maker. thought the price was good value for the perfect location and all the little extras. would definitely stay there again.',happy
id37105,' great location in central boston close to almost everything. for example quincy market is ---- minute walking distance. rooms are not huge but theyre big enough and everything is clean. beds are very comfortable. great staff especially the concierge who is really helpful in suggesting restaurants and attractions. all in all this is a good hotel.',happy
id37106,' went on a site visit mothers day weekend and was absolutely delighted with their campus staff food all around service and superior spa. we were treated royally by everyone we encountered the entire weekend. it is obvious that their people feel valued enjoy their jobs and are trained to make each guest feel special. from the moment we arrived to our departure it was a whirlwind of activity showcasing southern hospitality at its finest plus all the amenities and culture available downton. this is a great place for business travelers and families.',happy
id37107,' i disagree with most of the recent reviews. compared with most other motels from this chain i found this one pretty decent. we had a large clean room for a modest price. no stains no smell (a rarity these days...) and everything worked properly. the lobby is indeed not very welcoming (and check-in didnt go smooth at all) but when you go to the cheapest chain you should expect part of the guests to be similar.',happy
id37108,' the sorrento remains my go to hotel in seattle. i love the old world charm great location friendly staff quirky crowd and generous rooms. in fact ive never stayed in two similar rooms or suites -- i like that. nothing cookie cutter about this place. this time i was upgraded to a suite (thanks to amex platinum) overlooking the porte cochere. it was chilly rainy and windy in seattle and i couldnt get the heat in the room to cooperate but the top notch comforter and bed linens were so inviting they almost compensated. the lobby and adjacent bar can be lively if there is live piano but the hunt club restaurant is regrettably just serviceable. the signature palm trees out front are looking a bit forlorn (i dont think this variety grows well this far north -- just sayin).',happy
id37109,' i brought my husband here for his birthday so we could spend a romantic night away from home. i picked this hotel because it had rooms with views of fenway park. my husband loved it. we walked down to the park and checked out the shops. we thoroughly enjoyed the wonderful breakfast we shared in our room. the only thing that would have made this stay the best tickets to a game!',happy
id37110,' the room was on the second floor with a view of the trees showing the pacific northwest fall colors. it had a comfortable sleep number king sized bed. room had a desk and the free internet service worked fine. bathroom had a great shower with tremendous water pressure. i really like it. room was clean and good. hotel gave free usa today on the weekday and a sunday seattle times. location is very near sea airport but heard no aircraft noise. noise form other rooms was limited. overall a good weekend stay. price was very inexpensive using aaa discount.',happy
id37111,' we just returned from an awesome trip to sanfrancisco. the marriott at fisherman is wharf is a terrific hotel. we arrived at the hotel at -- am expecting just to leave our luggage with the bellman until check-in time. we were warmly welcomed and given a room immediately. everyone at the marriott was friendly and very helpful. wed highly recommend this hotel for it is clean rooms friendly staff location and service.',happy
id37112,' while a nice enough facility and room - the rooms are tiny. not small. tiny. crammped. when i checked in i noted it was my first time and i was coming in for a few days of r&r so the largest possible room would be great. the desk clerk noted all the rooms are small. small as in the closet is a cut-out in the wall and the only drawers are in the bed base. i was staying by myself. the only place to sit and relax other than the desk chair is the bed. nice bathroom (and the one thing of reasonable size). location is a bit off michigan avenue but ok. if you only need a place to sleep this is an ok option.',not_happy
id37113,' steps from central park carnegie hall city center great restaurants shopping. right at check in youll feel welcome by guest services managers. ricky alvarez helped me getting an early check in and later in the day helped me with a problem with my computer. people like that are definitely a great asset to any hotel compensating for other things a property migh lack in other areas. there are a few problems with this property like: lack of pressure on the showers dated forniture the elevators are very slow in the morning loud maids in the morning old carpeting funny smell in some of the rooms (i had to go to a nearby duane reade to buy air freshener). overall it is location and customer service are good enough reasons to stay there.',not_happy
id37114,' we booked at the hilton based on a bargain rate found on orbitz. while the name notes that the hotel is in the financial district it is better to situate this hotel in chinatown. it is a short walk to north beach and market street which makes the location hard to beat. the lobby is gorgeous: very modern japanese-influenced style. we stayed in a standard king room with a city view. the room was very small but modern. we spent little time in the hotel so we did not mind the cramped space. i would not pay the full rate suggested for this hotel as there are so many options around san francisco. bathrooms have no fan so beware of your showers setting off smoke alarms from the steam! avoid room service if possible: we paid $-- for an individual pizza that arrived with a hair on it! we would probably not stay here again unless we got another amazing rate.',not_happy
id37115,' this hotel looked and seemed ok at first until we got in our room the bath tubs have mold and towels are paper thin. front desk staff was very unhelpful and rude when asking them questions about the area. the house keepers were young men that did not know hoe to clean when they did we stayed for three days and only cleaned once. when we checked in front desk said pool was open next day come to find out it had been closed since september. the walls are paper thin you can hear everything and everyone above you and in the halls. the bed we had was a king and there was a spring sticking out on the right side they are old dirty beds with crappy plain uncomfortable bedding. the only one good thing id there are several places within walking distance to eat or shop. our over all experience was very terrible i would not stay here if you are an experienced traveler you will be very dissatisfied.',not_happy
id37116,' we arrived from baltimore yesterday and called for airport shuttle after we got our luggage....was told that it would be -- minutes because shuttle was picking up people at sea world and then it had another stop....we waited over an hour and recalled the hotel and was told that traffic was heavy and it would be another --+ minutes....shuttle finally arrived...total time - --- hrs.....this is not acceptable....how can you call this an airport shuttle....it is an anything and everything shuttle....they couldnt pay me to stay here again...the driver apologized but no apology can make up for the sheer lack of service....as far as the hotel the rooms they are small the help was very nice...we had dinner at the hotel restaurant and i ordered a special of the day....a porterhouse steak....i asked for medium and got a --- over done piece of shoe leather....the waiter never did come back and ask if it was ok..... so much for this best western...we just stayed at another bw - weeks ago and had a lovely time....also no continental breakfast...the only good thing that i can say is that the bed & pillows were comfortable.',not_happy
id37117,' this hotel is awsome. very family friendly. the staff makes it a - star. it has a grand lobby left over from the original alamo national bank. the registration desk is the old teller windows. they actually still have the vault in the lower level. breakfast was adequate with a lot of tables and wonderful employees - so warm and inviting. the carpet throughout the hotel could use upgrading. so many freebies too. the location was the best - near everything you need to see and do in san antonio. the aztec theatre across the street has a great show - for $-- - not to be missed.',happy
id37118,' we stayed at the magnolia (dallas) for one night while in town for the cotton bowl. the building is historic and the location is good (downtown) however the room lacked. we were in a standard room (#----) and paid $--- (before tax). unfortunately our free-wireless internet did not work in our room likely because our room is in the corner. we called and the front desk promised to switch our room but it never happened. i guess they were busy with all the cotton bowl attendees. i read that the rooms were renovated but they didnt look and feel that way. the bathroom was average and the pillows horrible. also the bed is a queen not king. the staff is nice and we really wanted to like this hotel. they offer free breakfast cocktail hour before dinner and milk and cookies at night. nice touches but if you are looking for a - or - star property this is not it.',not_happy
id37119,' just got back from a long weekend in ny and stayed here. i booked this hotel in march based mainly on the reviews on this website and i have to say they were spot on. the location was perfect not more than ---yds from time square. the service was top draw. without exception staff were very helpful and friendly. we had a queen size room which although not large was adequate for our needs very clean and well decorated. and contra to one recent review i read just before going was very quiet. the complimentary continental breakfast was good and we loved the cheese and wine between - and -pm. very nice touch especially as they wont slow in refilling your glass as many times as you liked :-) i would say if you like the atmosphere of a big hotel this may not be the place for you but i personally couldnt fault it and think youll be hard pressed to better it for service anyway. thanks!',happy
id37120,' i needed to stay at this hotel for a conference. it was the kind of place where you didnt want to touch anything because of the filth. the carpet felt greasy. the bed sheets had holes in them. the bathroom surfaces were sticky. i know they are going through some renovation and i can understand if the carpet or drape styles are out of date but the sheets need to be clean and not full of holes. another pet peeve: when the television is turned on it always defaults to the hotel channel that set to be extremely loud. i could hear it being turned on in all the rooms around me all hours of the night. not very good for sleep. there are better hotels in manhattan for the same money.',not_happy
id37121,' my husband and i travel for work and pleasure about once a month. this is by far the worst hotel we have stayed in. i almost feel badly saying that as the staff was extremely friendly and nice. we had to wait fifteen minutes for parking the room was dirty from age and wear the room lights were dim. the carpet needs to be replaced in room ---. both my husband and i experienced allergy problems due to the musty carpet smell. there were some mud stains on the duvet. when i used the face cloths they left a cottony film on my face. the bathroom tiles and grout need replacing. the alarm clock didnt work. someone was vacuming at about -:--pm. on the plus side the staff was very friendly and personable. the bed was very comfortable. and the hotel was in close proximity to the florida theatre where we were seeing a concert.',not_happy
id37122,' ok this is your typical hampton inn next to --- and it can get loud with the traffic. the place is clean however there are some dis-colored ceiling tiles in the hallways... probably from upper floor flooding. i got back from work and the refrigerator was not working... it was on and the fan was on but hot. the customer assistance didnt help at all. she told me that they are ---% capacity and there is not another refrig in storage... :( what a bummer i need the refrigerator for medication!',not_happy
id37123,' just stayed at the benjamin for the first time and would absolutely do so again. i really enjoyed my stay. i wasnt certain what to expect but found the hotel to be very nice comfortable and in a great location. while i walked or took cabs everywhere there is a subway stop very near the hotel at --st and lexington and busses run downtown on lexington avenue and uptown on third avenue. the front desk staff christine and rich were friendly and welcoming at check in - so unlike some other hotels i have stayed at. they surprised me with an upgrade to a suite which was very nice as i hadnt asked for one. the rooms faced --th so were quiet or as quiet as nyc can be. ever heard city garbage men at work? i swear they must throw the whole truck down the streets at times. light sleepers or those trying to adjust to time zone changes should bring earplugs when visiting nyc. rich was at the desk the next day when i stopped to ask questions and again when i checked out and couldnt have been more pleasant and professional even though the lobby was swirling with activity. he offered to store my suitcase until i left the city and quickly had it whisked away leaving me free to enjoy my day. mohamed the hotel is friendly and hardworking doorman had it retrieved for me in a jiffy later. the suite i was given was a very nice size with several closets useful for longer stays - i wish i could have stayed longer! it had large flat screen tvs in both the living room and the bedroom. the living room had a small kitchen area which included a sink microwave and a small fridge (stuffed with mini bar goodies) and a complimentary coffee set up. i particularly appreciated the wide selection of harney teas offered next to the coffee maker. so often teas are an after thought yet they are so important to the tea drinking tired traveler. the bed was comfortable and fitted european style with a duvet cover over a down comforter instead of a top sheet so you know everything you touch is clean as the duvet is changed daily. i happen to like that but im sure a top sheet could be provided for those who wanted one. the hotel prides itself on its selection of specialty pillows which can be requested. the pillows on my bed were very nice so i was to stay with them. the marble bathroom was larger than i have seen at many other city hotels and well thought out. i liked the lighted mirrors a big one over the sink and a very good smaller --x one for makeup or shaving - such a nice thing to have. i was hoping for a hand shower and was very pleased to see it hadnt been forgotten. thank you to whomever updated this bathroom little things make all the difference. the hotel has what looks like a popular upscale restaurant just off its lobby which was filled with attractive people though i did not get a chance to try it. there are numerous restaurants in the area to serve all the hotels clustered nearby - the waldorf is on the opposite corner across lexington from this hotel. there are also reasonably priced alternatives such as chipotle or local deli is to grab a quick meal or take out. i walked a few doors down --th to the new york luncheonette for an authentic new york diner breakfast great for fueling up to start a busy day. i noticed that it is also open for lunch and dinner. starbucks are everywhere. the hotel seemed to have mostly business travelers but there seemed to be others like me who were in nyc to do some shopping sightseeing or visiting friends. saks fifth avenue st patricks cathedral and rockefeller center were just three blocks away. all the best stores along fifth avenue are within easy walking distance as is bloomingdales and --th streets many flagship stores. it would be hard to beat this location.',happy
id37124,' we knew the rooms at the franklin were small so we opted for the exec king but the bed took up --- of the room so it was still cramped. it wasnt even possible to open the closest door all the way because the nightstand was in the way. there is not a drawer to be found. you have to live out of your suitcase. the bathroom is so inconvenient that i had to put my makeup kit on the back of the toilet when getting dressed in the morning because there was nowhere else for it! the entrance to the hotel is depressing: no lobby just two dingy little rooms in the back for breakfast and wine. they say both are complimentary but there is a service charge. for what i ask? we learned our lesson. in nyc there are no bargains.',not_happy
id37125,' i am writing to express my deep dissatisfaction with my stay at the chelsea inn. my stay lasted from may.--th -----may.--th ----. i chose to stay at the chelsea inn due to its location and reasonable prices. another deciding factor for my choice was the flexibility and the ability of the staff to accommodate my needs via the phone before my arrival. however when i arrived this was simply not the case. i requested two beds on my reservation. i knew it was a long shot but i added this as a comment in my reservation. i received an email stating that there would only be one double bed. so the next day i called to make sure that there was the possibility of having two beds. the reason being that i was sharing a room with my father and sharing a bed was something both of us were not comfortable with. i spoke with a gentleman with an accent who stated that this would be possible and that he would write a comment to make sure that it happened. if this had not been the case we certainly would have explored further options. when my father and i arrived on the --th the gentleman at the front desk went frantically looking for another room with another bed but upon his return apologized and stated that if we could excuse him this one night he would compensate us (a measly $--.--) and that tomorrow it would be taken care of. as uncomfortable as it was we slept in the same bed the first night. however the second night of our stay we had heard nothing about the second bed. so when we called the front desk they sent a maid upstairs. she came with a less than desirable roll away. the problem besides the comfort with the roll away was that logistically it would not have been possible to fit in the room we were in. if we put it at the front of our room it would have been blocking the door which not only is a fire hazard but inconvenient in that we both use the restroom during the night. obviously none of these choices sounded comforting to my father or i. so needless to say for four nights my father and i shared a double bed. a few more things that were less than desirable were the fact that it was not made aware to us before our stay that there is a nightclub right outside of our window that shook our room and kept us from sleeping as well as construction that kept us up as well. additionally on our first night at the inn our restroom was out of order for a couple of hours. in all both my father and i agree that this was the worst experience that we have had when staying in a hotel or inn. aside from all of this the most inconvenient occurrence was that of being charged twice for my stay which resulted in my account being overdrawn and not having money for the last two days of my nyc vacation. it also appears that some of the rooms are residences as well. i would never recommend this hotel to anyone! pay the --$ extra to stay somewhere nicer. it will be very well worth it. if you want cleanliness to be charged the correct amount a good nights sleep working bathrooms and accommodating staff do not stay at the chelsea inn!',not_happy
id37126,' my husband and i were staying downtown for the evening and selected this hotel based on its location. this hampton inn is attached to ruth chris steakhouse and a block or so away from harry caray is (and many fun late night destinations). the room was very clean newly remodeled and the bed was so comfortable it was easy to fall asleep. the check in process was a good experience as well we were greated by ronnie and she was very efficient and pleasant (good start to our fun evening). what i liked the best...rosebud trattoria and the --hr store to grab some snacks and what i liked the least (at least i thought i would not like was the offer of ear plugs-hotel near fire department). i did take them up on this offer but i assure you there was no need and i was in the hotel on a saturday. overall a great experience and one that i will surely share with my friends.',happy
id37127,' this hotel features a lake and lots of trees. you would never guess you are behind a major road. the large property is spacious and well kept and the rooms large and tastefully decorated. there is a large outdoor mall nearby which gives many food and shopping choices nearby. the pub at the hotel features local beers from a jacksonville brewery (dukes was our favorite). the staff was very friendly and attentive. great stay for the money!',happy
id37128,' the madison is a very lovely hotel in a perfect location walking distance to great restaurants and under - miles away from the mall and the smithsonian museums. the door men are excellent always greeting one pleasantly and welcoming one back to the hotel. some are quite warm and personable in their demeanor too which i appreciated. i wish i could say the same for the front desk. i never saw a smile and though they were efficient and professional their attitudes were lackluster at best. the lobby area is gorgeous and an area i normally dislike in hotels (the hallways on the room floors) were nicely done as well. the room was cosy and my husband loved the bed finding it very comfortable. i found it very comfortable as well except for the noise from construction. this is my strongest complaint. i knew the hotel was in the process of renovating and took my chances booking asking for a quiet room away from the floors under construction. i appreciate that any well-managed property must renovate from time to time and patrons benefit from these inconvenient and costly efforts but it is disappointing to have one is stay effected by it. one morning it was as if large drills and electric saws were being used right above my head. it definitely did not sound as though there was an entire floor between our room and the construction floor which is what i was promised . maybe sound just travels far too well through the walls. it probably doesnt effect most of their visitors stays if they are there for business as my husband was but i was not and also became sick during our stay. i needed to stay in bed but was driven out of the room by the noise and actual shaking of the walls during the day. i was also perturbed when one day i had forgotten to leave a tip and returned from my days activities and found that house-keeping had left dirty glasses in the room not re-stocked the coffee area or all the towels. basically the bed was made and i had pretty much done that already. the next day i remembered to leave the tip and a nice note and found the room perfectly attended. i have found that it is better to leave a daily tip; it makes sure the person cleaning your room gets it the day they clean and it also seems to result in better service. i use the fitness center in every hotel whether i travel for work or pleasure and found the madison is more than adequate. full rack of free weights as well as nautilus machines - treadmills elliptical and stationary bike. a mini-fridge with chilled towels was provided along with newspapers and water. we ordered room service one evening (apple pie a la mode and french fries) and found the service very nice and the prices reasonable. the apple pie was mostly pie not so much apple and the french fries had a seasoning that was delicious if a little too salty. all in all my husband really enjoyed his stay at the madison and i would give it -.- stars if i could. if it werent for the noise i would definitely give it - stars.',not_happy
id37129,' a friend recommended this hotel last minute when i was looking for a place to crash with my dogs. what a great decision. located by the fisherman is wharf i easily got a meter after -- pm and was able to save some money by getting up at seven and feeding it some quarters. there is a nearby park that my dogs loved and it was a lovely way to start the day walking the dogs and grabbing some breakfast. i found this hotel to be very user-friendly completely unpretentious a warm and easy experience all around. the reservations agent told me i could enjoy free internet if i joined the kimpton loyalty program online before i checked in and that was worth it. they also gave me a free minibar coupon worth $-- and i enjoyed a nice half bottle of wine as a result.',happy
id37130,' easy walk to hotel from bart embarcadaro station if arriving via sfo. hotel is two long blocks to pier - ( ferry terminal) .almost at the base of the transamerica building. rooms are small but have everything you require. rooms have free wifi and lobby has computers with free internet and printing. coffee available in lobby ---- . irish pub elephant and castle located in building and offers typical pub grug and beer. good after a long day of touring around. this is a good value for your money in a city that has expensive hotels. i would return without hesitation. hotel does not offer parking.',happy
id37131,' i stayed here for - nights on a business trip. check-in was quick and easy. room was comfortable and well-appointed. bed was very comfortable and wi-fi was relatively fast. my only issue was that i could hear every movement of the person in the room above me whether he-she was walking across the floor or shutting a dresser drawer i heard it. i know this is common in cheaper hotels like days inn and super - is but should not be an issue at any hilton property. breakfast was ok the western omelettes were tasty but hotels should never serve biscuits with sausage gravy. what a horribly anti-healthy and disgusting breakfast item!!!',happy
id37132,' the hotel was excellent and the rooms were nice and clean and modern. the only fault about the room was the view which was not very attractive. overall the main plus point for this hotel is its location as it is within walking distance of the main sights of dallas as well as lots of restaurants. the kennedy -th floor museum is a must and if you were into dallas the tv series then a trip to southfork will set you back about £-- for - people.',happy
id37133,' the hotel was very easy to find walking (less that -- minute stroll) from the long wharf having taken the water taxi from logan. location is superb - adjacent to quincy market-faneuil hall for shopping and eating. old trolley tours start point is -- mins away near long wharf. within easy -- minute walk of several tourist sites and only ----- minutesfrom others. the hotel has been refurbished and is reasonably stylish inside. there is a restaurant inside which serves breakfast (about $-- buffet) though plenty of cheaper options inside quincy market (only ---- sun). rooms are not huge but more that sufficient for - people. rates are reasonable but not cheap. very clean and reasonably maintained . bathroom had no bath only walk in shower so request this when booking if you need a soak. bed was very comfortable though it needed to be in order to compensate for the noise from saturday night drinkers and the sunday clean up lorries. our view was towards quincy market so was inevitably going to be a little noisy. the room has a very small balcony which was very secure with narrow guard rails which would prevent children slipping through. hotel has internet access and a free pc in the lobby for checking in for your flights-printing boarding cards. the only negative we could find for the hotel was the door staff who were inattentive and easily distracted. other than that it was a great stay in a comfortable hotel in a great location.',happy
id37134,' stayed while visiting nasa with two --year olds. best thing about the room was the spaciousness the luxury linens and the quality fittings. beds comfy. bathroom small. kids enjoyed the tv and internet connection. the coffee maker would not work in the bathroom had to plug it in at the desk which meant shuffling things around. otherwise it was a comfortable and quiet stay. i would consider staying there again.',happy
id37135,' this hotel was awful. we stayed in the penthouse suite for two nights and what a rip off. the carpet was nasty our toilet over flowed the first night carpet was dirty so we had to keep shoes on. there was a floor board loose on the floor upstairs. also the decor was old. we were very upset.',not_happy
id37136,' we had -- family members here at the holiday inn inn harbor for the weekend. we stay here when we come into town several times a year.as alwayswe were so impressed with the staff. had an awesome experiance from jacinta and alicia at the front desk checking us in.we arrived early and they offered to call our cell number when the rooms were ready. they were terrific!! i highly recommend the breakfast here. excellent breakfast buffett that jerome the exceutive chef puts on is outstanding. even taking time out of his busy schedule to check in on our crew to make sure all was well wih us. lastly we had the pleasure of being served by mike. we have had mike take care of us before and always does a top notch job in making sure the coffee and orange juice is always full and always with a smile! a great man who when i asked him how long he is worked here said -- years. impressive mike. thanks to a great staff for doing a great job for our family!',happy
id37137,' my fire department stays at the wingate by wyndham charlotte airport every year when we are in town for training. mrs. dottie hammond always arranges our stay for --+ firefighters and does a great job. the facility is located right next to the interstate which makes getting to and from the hotel extremely easy. the facility is clean the rooms are well appointed the beds are comfortable and the continental breakfast provides all that is expected for a basic hot meal to start the day. staff is helpful when asking for directions to local eateries. they have a small exercise room and an office area with computers and printers. the wifi works well throughout the hotel. i was saddened to see that the hot tub spa was removed recently. not sure why. it always was a treat after a long day of fire training. i will definetly stay at this hotel in the future.',happy
id37138,' my boyfriend and i stayed at the w san diego over labor day weekend with - other couples. we were in town for a wedding and picked the w out of the other starwood locations for the name alone. first the w is not in the gaslight district and you have to take a cab. so if you are wanting to be in the mix then dont stay here. check in was no problem and we always found the front desk staff to be helpful and friendly. we ate at rice the asian restaurant attached to the hotel and found it to be very tasty. tempura green beans were yummy! we also made use of the half price food and drinks from --- (i think) which was a great deal. we got massages at the spa as well. the spa is small but just what i needed for a massage. my masseuse was excellent i think her name was tiffany. my boyfriends was not as great so watch who you get. the lobby always had cold water to drink that was really good (flavored with oranges and cranberries i think). the valet was always quick but expensive! the rooms were nothing real special. our bed was too soft and the pillows need to be refreshed. they would flatten completely out. the bathroom has an open shower which is not my favorite design. the room itself was spacious enough. the pool is tiny! there were - lounge chairs...so i wouldnt go planning on spending a lot of time by the pool. there is a rooftop beach bar that is pretty neat. i think the sand is supposed to be heated and there are lounge chairs and cabanas. the location is still pretty good even if you are not in the middle of all the action - easy access to the highways. lastly there is a small taco hole-in-the-wall place just down the street that is excellent and cheap! we got breakfast burritos two mornings in a row. i dont know if we will revisit this w the us grant which was nearby looked much nicer and more bang for the buck. the w chain can be expensive for what it is!',not_happy
id37139,' the hotel is located along -th avenue with easy access to subway and nyc taxis. times square hustle and bustle is not too close but is a walking distance. has the most spacious rooms in ny without breaking the bank. tea making facilities plus a microwave.there are very many restaurants around where one can have breakfast and other meals. business center with complementary internet access and printing boarding passes etc. wonderful service and we were allowed early checkin once the rooms were ready. ....will always return to this hotel',happy
id37140,' completely with our choice. hubby and i have stayed before for an early morning flight and based on that experience chose to do it again. they gave us a full two weeks parking which completely off set the cost of staying here. the drop off buses were convenient. room was comfortable and we had a great night sleep knowing we were - minutes from lax instead of the hours in commuter traffic! we have not been disappointed.',happy
id37141,' we had a very pleasant stay at the hotel for - days. we spent the extra money on getting a times square view and were given a room on the --nd floor. however due to a family member with fear of heights it took less than - minutes from we got to the room until we were offered another room on the --th floor the hotel was very considerate and helpful with this! and in fact being on the lower floors was an advantage now we got to see the duffy square and the people on it instead of just looking on the billboards right in front of the window on the --nd floor. we had a room with two comfortable double beds the room was very spacious and well-equipped with furniture. bathroom was big and in good shape. the room was very clean. only downside was the extremely expensive internet-service! and just a heads-up if you buy it once they will charge you repeatedly every day without asking for confirmation. the staff was however understanding of this problem and removed it from the bill immidiately. the staff was very helpful and the concierges had a lot of good suggestions for more uncommon sights in the city and restaurants. the view the bar on the --th floor is worth a visit!',happy
id37142,' im a ctm for an architecture firm with a lot of classy visionarions. design structure and concept is what they live and breath so when picking a hotel for them to stay at be it landmark new contemporary it needs to of class. from the accomdating and courteous staff the top notch service attention to detail luxurious design and elegent accents the joule measures up. who doesnt love a rooftop pool for a nightcap. knowing that psp team and clients are in good hands i sleep at night. thanks you joule staff for doing what you do with elegant touch.',happy
id37143,' i would expect to find this hotel in europe but not in the us. the location is great but for this price i would expect more. room small and dirty. the sheets and towels are not comfortable. the bathrobe would fit only a small man. stay somewhere else and take the subway to the national mall!!!',not_happy
id37144,' this really is a beautiful hotel. very modern. great rooms. nice swimming pool only the changing room is missing at the pool you will have to travel through the hotel in your swimsuit :-) the staff at the reception is very good.the woman said you have booked a queensize bed but you need a king because you are tall so she gave me a bigger room with a kingsize bed. so that was ok! the staff at the door in the lobby should be better trained. i arrived with - suitcases but they did not bother to open the door they just looked at me and saw me fighting with the doors. the hotel is clean no worry but someone got sick on our floor on the carped in front of the elevators. - days later the vomit was still on the floor... very good hotel i would stay there again.',happy
id37145,' this hotel is a very good compromise in new york where the room price is so expensive. it is located at - minute walk from the empire state building in a quiet street. the room was spacious and the bed was comfortable. unfortunately people dont care about you during the night and you are woke up almost every night because of people coming back from party. the breakfast is not a real breakfast since the hotel only puts some muffins and coffe on a table at the entrance. there is no table no chair ...',not_happy
id37146,' i did an overnight stay at the hampton inn between flights this month. if you in transit and dont need to rent a car (which was my situation) just call the hotel to request a shuttle bus pickup right after you retrieve your baggage. apparently one of the bus drivers pet peeves is having to drive out to the airport and then being stuck at the airport while the passengers are still inside the terminal waiting for their bags. that said it doesnt take them very long to get between the hotel and the airport bus stop -- maybe -- minutes maximum. the first bus to the airport leaves at - a.m. (not -:-- a.m. as reported in other reviews) but i did take the -:-- a.m. bus out to catch my -:-- a.m. flight. youll need to make shuttle reservations the night before (and theyll give you a reservation card which really isnt necessary to hand back to the driver). the front desk also provided me a --% off card for the moonlight diner & bar next door to the hampton inn. the diner is surprisingly good and the fare varied. they have a zagat rating article from usa today on the wall which i guess is a testimony to them being a decent restaurant. the diner is open until -- p.m. (while the kitchen closes at --:--). the room i sent the night in had two double beds the one i slept on was surprisingly comfy. the bathroom seemed relatively nice with amenities like shower gel shampoo conditioner skin lotion and facial & body soap bars. there was also a coffee maker in there above the toilet (ick). the only negatives to the room was that beyond the comfy beds the rest of the furniture seemed a bit beat up and cheaper but i was thankful to have free internet (the ethernet cable was between the double beds so i had to run the cable under the bed over to where the work table was. i didnt get to stick around late enough into the morning to try the hot breakfast but the front desk lady did give me an apple and a special k bar (i couldve had a bag if i asked for it; other items they will throw in there include a preservative-flavored muffin and i believe maybe also a bottle of water). the hotel also has an indoor pool which i wish i couldve jumped into. maybe next time.',happy
id37147,' like the other apple core hotels in nyc this one is perfectly located - just a block from times square and the tkts kiosk where you can broadway tickets at substantially reduced prices. our room was very spacious - especially by nyc standards and the prices is very reasonable. in a city that is known for its high prices the hotel at times square offers a great place to stay perfect location and leaves you with enough money left over to see some shows and in our case - the yankees and the mets. free wireless in the rooms and a decent continental breakfast in the morning. july in nyc is absolutely sweltering so we appreciated the ice cold ac in our room. it was wonderful to be able to come back to the hotel cool off and get refreshed before heading out in the heat again. staff is very friendly and conscientious. a couple of very small annoyances: we were in a handicapped room and the shower did not have a door or stall. it was basically a walk in shower but because there was no lip or raised edge it was very easy for water to spread all over the floor of the bathroom. as other reviewers noted there are two computers in the lobby for guests to use. they are always in use so printing your boarding passes can take a while. finally one of the elevators was out of service while we were there and that made getting up and down to and from the -th floor a bit of a hassle. overall i would strongly recommend this hotel to anyone who wants to take in the sights in nyc and doesnt want to spend a fortune. we will definitely be back!',happy
id37148,' the hotel is in an excellent location for times square and the staff are very pleasant and friendly. rick is café on the second floor is fantastic for breakfast with snacks and drinks throughout the day. wine and cheese was served every evening between -pm and -pm with a pianist on the friday night who played extremely well. the suite room i had was clean and tidiy and was cleaned every day with a turn down service. the only criticism i have was the noise level through the windows i was on the -th floor facing --rd street and could hear most the traffic and people. this seemed to be due to air con units fitted into the windows leaving one pane of glass to block noise and possibly gaps in the seals. i was still able to sleep fairly well though. all in all i can highly recommend this hotel to anyone staying in new york.',happy
id37149,' ...advertised as a suite but terribly small. pricey dining small rooms and pool outside was noisey. my daughter loved the pool area but other that the lazy river i found it to be nothing special. we golfed at the tapatio cliff resort and thought it looked much nicer and more toward the adult taste. if i was to stay again i would pick a casita.',not_happy
id37150,' a wonderful place to stay close to the market and yet walking distance to shopping and the art museum. rate for a special package (picasso) was good.',happy
id37151,' best hobby airport hotel it is an oldie but goodie! it is not the newest hampton around but very well kept very clean and great staff. free quick airport shuttle. this is the second closest hotel to hobby literally a four minute drive. excellent breakfast as expected at hamptons.',happy
id37152,' marriott did a great job renovating this property. the valet and front desk staff were pleasant making the check-in process quick and easy. the lobby features modern trendy decor. i was impressed with the gym located on the rooftop which overlooks petco park. it features a handful of cardio machines free weights and enough machines to get in a full workout. our standard room was typical of renovated marriotts. nothing special but tastefully decorated and comfortable. the location is close to the water and a -- minute walk to the heart of gaslamp. a bit further than id like to be but this is a quiet property. using priceline i got a great rate but will look elsewhere if asked to pay the standard rate of $---+ for this property.',happy
id37153,' excellent staff clean comfortable room very good breakfast. extra service provided by staff and muhammad islam when they contacted us to return a cell phone that was forgotten at the hotel. we would definitely return to this hotel the next time we were in indianapolis',happy
id37154,' i recently stayed here for four nights during a conference and i cannot say enough wonderful things about the hotel and its staff. the room was clean and spacious. i was consistently addressed by name when calling the front desk or private dining. throughout my stay i found that all i needed to do was stop one of the staff and any questions i had were answered promptly courteously and accurately. the in-room dining service was excellent as well not to mention extremely quick efficient and unobtrusive. there are also great restaurants like the grill in and around the hotel as well as less expensive dining options. needless to say i will definitely stay at the fairmont san jose again!',happy
id37155,' the roosevelt is a lovely restored historic hotel located in great proximity to almost everything in nyc. grand central station (and subway system) was about - block. shopping and restaurants were very accessible. the hotel sits on the corner of --th and madison avenue. we walked almost everywhere. we found the hotel staff extremely accomodating. we did not eat in the hotel restaurant because the prices were quite high.',happy
id37156,' location location location. if you want to be right next to the convention center in san antonio you might be willing to fork out a wad of cash. to be fair i did not book this hotel nor would i ever spend that kind of money on a room unless it was a luxury property. so the fees added up when we started with $--- per night for a room desperately in need of a remodel or at the least the carpet shampooed with a view of a water tower (apparently a view of the river walk is extra). to their credit they were remodeling floor -- & -- when we were there. i wasnt bothered by the construction noise they were very good about keeping it to daytime hours. valet parking is $-- per day. there may have been a self-park option but i drove around and did not find one. so that is a negative. obviously they make it hard to self-park for good reason. then if you want to connect to the internet it is well over $-- to be honest i think its more like $-- but i was in such sticker shock i put it out of my mind as fast as i could! it took -- minutes for a bell hop to come get my bags at check-out and that was after a -nd call in which it was clear they had forgotten me. so for two nights in a run-down mediocre room (in a great location i will give you that) with parkingbeing forgotten and no internet connection my bill was almost $---. i doubt ill return if it is up to me and not someone else booking my room.',not_happy
id37157,' this hotel is nice. as soon as we arrived at the front desk we had experienced true quality service. we found it odd that you always had to sweep our room key to acces the elevator. our room was spacious with two (large) double beds a small kitchen balcony(covered in cigars) a few small tables and a master bathroom. the beds are comfy. we had a problem with the showers. apparently you are suppoused to hit some hidden button for hotter water. we had a nice view from our window. we also had some problems with the safe. __one major con of our stay was that in the middle of the night a fire alarm went off!!!!! it was a false alarm which we found out happens frequently. the hotel has a --th floor yikes! there was a continental breakfast ever morning. it was satisfying. we loved the make your own belgian waffle. there was also many other amenities. our room had free wi-fi for our laptop. note that not all rooms have this. there is also two computers and a printer available for free. some arcade games and food vending machines are on site. there is one vending machine with bath nescessities. the fitness center is amazing. all service here was very nice with the exception of the concierge. they werent able to give us a great reccomendation of a restaurant. the only restaurant at the hotel was jappanese. we never ate there. our stay was an a- or b+.',happy
id37158,' we only had time for one night in memphis and this was the best deal we could find. if you book on the choicehotels.com web site you can use a senior or aaa discount. the hotel is located on top of a parking ramp and the check in office is located at the entrance to the parking ramp. we found the office staff friendly and helpful. our room on the -th floor looked out on the (unheated) pool and patio tho there is no patio entrance from the room. the room was quite large and the furnishings were fine tho a bit dated. the room was clean. wifi was free. we didnt try the breakfast provided just had the in-room coffee. the toilet needed to be jiggled to stop it running and i forgot to report that to management. we were charged $-- for parking. everything is a bit old but for the price and location i dont think you can beat it. we walked to restaurants in the beale street area to the memphis redskins stadium and to the peabody hotel. the area right around the hotel has quite a few closed buildings and a few panhandlers but nothing awful.',not_happy
id37159,' we stayed for five nights in the holidy inn denver city center during a conference. the price was o.k. and so was the room. there was no reason to complain but nothing to be enthuiastic about too. we have chosen it because of its good location right in the city. the room-bathroom was clean and it wasnt noisy at all. i think it is ok for people just needing a bed to sleep in and nothing else.',not_happy
id37160,' we chose this hotel because of its location and we werent disappointed. literally around the corner from union square - it was easy to access all forms of public transport from this hotel. we chose to stay bed and breakfast on club level. the breakfast wasnt fantastic but it was adequate. the club level also included complimentary drinks and snacks on the -th floor between -.-- and -.-- - a real bonus. the staff were more than helpful with directions and advice and when we needed to print out hire car documents they were to do this for us.',happy
id37161,' as noted in previous reviews -- the rooms are a bit dated. however out of the surrounding hotels this is very much the most bang for your buck. i stayed at the courtyard marriott that is literally next door the last time i was in charlotte. this exceeds them by ----x. amazing free breakfast in the mornings -- eggs sausage biscuits and gravy french toast yogurt cereal waffle irons to make waffles juice and a fountain drink machine. free popcorn and soda in the afternoons -- kickback hour w- drinks and food! i didnt use the pool or exercise room but saw plenty of pleased looking people enjoying them. staff at check-in wasnt the friendliest or best but that was only about - minutes of my stay. big flatscreen tv in room wifi fridge and microwave. enjoyed and would return.',happy
id37162,' the hotel deserves high marks for very large rooms with kitchenettes for a more than reasonable price. the rooms would be perfect for a family though as i was by myself i didnt really use the amenities offered. my room had no less than two flat screen t.v. is but i didnt turn them on. high speed internet is offered without charge an important service for me. printing is also available in the lobby though when i inquired about it i found the staff rather unpleasant; in general i didnt experience a whole lot of southern charm from the front desk. a large (and greasy) breakfast buffet is offered in the morning and the waiter was cheerful enough. as one might expect from a holiday inn the decor was awfully generic--plastic plants and dated carpets with paint-by-numbers pictures on the wall. there were very few guests when i stayed and the whole place had a deserted post-apocalyptic feel to it.',happy
id37163,' understated sophistication with the warmth of a european pension---the affinia gardens is truly an oasis of tranquility! that this was our second visit to the affinia gardens in a year tells all. from rhonda at reception to kris the doorman to the housekeeping staff genuine unpretentious warmth is the hallmark of this great upper east side hotel. but---it would be nice if coffee were returned to the tea bar....',happy
id37164,' stayed at the sheraton downtown seattle and felt it offered great value. the room was clean and relatively spacious and the bed was super comfortable. the location is perfect for shopping with close proximity to the pike market. friendly staff and we were was asked if we wanted a lower or higher level room. nice touch. of course we took the higher level room which offered a nice view. also being right downtown we expected it to be quite loud but it was actually quite peaceful at night. nice surprise. would definetly recommend this hotel. the only negative was the valet parking only at $---night. way too expensive i wish these downtown hotels would do something about the crazy parking.',happy
id37165,' ...and in need of a major refresh. spent four nights there last week and every staff person i encountered was pleasant and service-oriented but the layout of the place is odd and the entire atmosphere gives you a sense that youre back in the ---- is; old furnishings in the common areas dingy colors and sleeping room decor that is bland as can be. it is not a dowtown hotel but it definitely charges downtown-type rates. the place is clean it is very close to the light rail line and it is connected to a very good health club-gym that serves as the hotel is fitness center. but if i return to phoenix i would definitely choose a different hotel. poor value for the dollar.',not_happy
id37166,' i was initially surprised by its low rates for a westin. i realized i got what i paid for after i checked into the room. the spg gold line was not open during my entire stay. in the room the bath had dirty grout busted picture frames and dated tiles with holes in them. the room did not have a phone that worked it did feature peeling wall paper and crumbling ceiling. the sound insulation was poor and my neighbor was loud. only one elevator was working and the control panel almost fell off while i was in it. there were chipped marble everywhere in the lobby and the convenience store was not open during posted hours. there was also a sign posted stating that the hotel has some known carcinogens. this is definitely not a hotel worthy of the westin name i will never stay there again.',not_happy
id37167,' my husband and i have stayed here a few times over the years but this time they really outdid themselves. their concierge service is great. they have always pointed us to the right direction and hooked us up with everything from restaurants to hairdressers. i love the beds - they are super comfortable. you are almost always guaranteed a great view no matter which side you are on. i like the fact that you have agreat bar - with a view - just a elevator ride away. granted technology is not their forte - this is where their stars get dinged the most - but their managers are willing to go the extra mile to assist you! on our first night our room was great spacious and quiet but had absolutely no wifi signal (---) the manager removed the internet charges and connected us to their internet provider while they were able to improve it a bit the internet was crawling! the next day the manager called to follow-up which i thought was a nice touch and offered to move us to another room closer to the wifi point. while the new room had a better view it was also louder - closer to the elevator and ice machines - but the internet worked like a charm! fast an easy. if we were here for a night fine i can leave without internet but - nights would drive me nuts! in the end i am glad we moved! we will definitely keep coming back! we love san fran!',happy
id37168,' lovely room and amenities. very few downsides. there is a charge for wi-fi in the rooms but free in the lobby. definitely would stay again',happy
id37169,' my husband and i stayed here a few nights in may before heading to las vegas for work. the hotel was clean and modern the staff were all very pleasant and the location was excellent. pretty central to everywhere we wanted to visit. what really drew me to the hotel were the grounds. it was so pretty with a great pool and bar. i dont like that you have to pay for parking but believe me when i say every hotel in the area does this. when we checked in the concierge asked me if i wanted to join an email type club with them i did and it saved me half on parking. overall it was a great experience and if i am ever out on the west coast again i wouldnt hesitate to stay with them!',happy
id37170,' my wife and i stayed in washington for - nights as part of a two week holiday in the us and really enjoyed our stay at the sofitel. we had booked a junior suite but were very disappointed when we found our suite overlooked the very dull courtyard and was wrapped round the lifts (apparently all the junior suites are in this position). we asked if we could change rooms and the exceptionally helpful annika on the front desk ensured we found the exact room we were after. we moved to a luxury king room with windows down two sides making it beautifully light and airy and with a great view of --th street. after our first night annika also arranged for us to view a prestige suite which had become available but we actually decided to stay in our luxury king room as we loved it and the view so much. the prestige suite was impressive but is made up of three quite separate rooms-areas which we didnt really need or want for this stay. however if we had been here on a mixture of business and pleasure or for longer than - nights then this more spread out layout would potentially have been perfect. the layout and positioning of the luxury king rooms also make them lovely and quiet with no noise coming from the corridors or adjoining rooms. the in-room air conditioning is excellent although a little noisy. all of the staff at the hotel were exceptionally polite and helpful during our stay and the location of the hotel is also excellent with many of the main sights and fantastic restaurants within a - minute walk. overall an excellent stay in a fantastic hotel which we would definitely return to.',happy
id37171,' i feel like im writing a lot of five star reviews for kimpton hotels lately but i just cant find their faults! i had a wonderful two night stay a the hotel palomar philadelphia. the location of the hotel is great - just a few blocks away from rittenhouse square and within walking distance of tons of restaurants and shopping. i dont know philadelphia very well but the hotel palomar was close to the majority of business i had in the city. the decor of the hotel is absolutely stunning. after staying in quite a few kimpton hotels i would venture to say i found the hotel palomar to be one of the most visually pleasing. every corner of the hotel has been given special care by their interior designers - even the elevators are impressive! i tried to take photos of them but was unsuccessful getting a great shot. the front desk staff were great. very friendly and helpful. i had a king spa room a large room with a comfortable bed and spa tub on the --th floor. the bathroom was incredible - the shower and tub both had views of the philadelphia skyline! i wasnt in the room much during this trip but it was very pleasant. i loved the restaurant - square something - i cant recall. have the short ribs they are the chef is specialty and absolutely to die for. i also enjoyed the tuna appetizer and the apple fritters for dessert. everything was mouth-watering and decadent. just make sure you come hungry! what ive experienced so far i love philadelphia... i plan on coming back to this hotel for fun with my husband some weekend in the near future. too much business not enough play on this trip with a great hotel like the hotel palomar philadelphia you should really take time to enjoy your surroundings.',happy
id37172,' this hotel was comfortable clean and had a great access to all the main sites in la. the room is big enough the bed is comfortable and the shower is nice and hot. it is a simple room not stylish and there is no fridge in the room. there is a parking lot right next to it that you can use to park the car yourself and save some money. it is $-- a day to park and they provide you a day pass which is great because then you can come and go and only pay once per day. it is a good hotel and it has a pretty good italian restaurant. wed stay here again.',happy
id37173,' this is a gorgeous hotel in a great location. staff was very helpful especially al at the concierge. i would recommend staying here.',happy
id37174,' we are quite well travelled and generally dont complain much as we understand different places offer different things and we have to try and fit in for the duration but this hotel was very poor. we travelled here in november last year this was the last leg of our --part honeymoon what can i say .... it was a let down looked nothing like the pictures id seen the room was cramped and you could only just walk around the edge of the bed without bruising your legs !! the staff in the hotel werent very helpful and seemed impatient however the bellboys were really nice in comparison. we felt that the hotel didnt have much to offer overpriced restaurant ($-- for burgers fries & beer for us both) and really dingy inside. outside the hotel the touters became quite aggressive if you refused their trips to the movie stars homes it became intimidating - thank heavens for the chance to escape to universal studios !! having had a brilliant time in san-fran & vegas this left a bitter taste and really put a sad end to what had been a fantastic honeymoon .... never again.',not_happy
id37175,' we stayed in the renaissance mayflower on january -rd ---- for - nights and loved it. it is an historic hotel with lovely old architecture that has been sympathetically updated. i booked through hotel club and got a great deal and for the price we paid i think it was terrific - rack rate would be crazy however. the hotel is very comfortable and newly refurbished in a traditional modern style. there is no pool but a very well equipped gym.tthe staff were very helpful and the location is great for sightseeing being a short walk to the white house and a block from the very user friendly metro. we found the mayflower to be a great base to tour the wonderful city of washington dc.',happy
id37176,' service was excellent upon arrival. front office staff were friendly and accommodated our early arrival. shuttle service to sea world was promp and the driver was very polite and made us fell valued as customers. however upon our return trip the driver who is name i was told was bill arrived late and his driving was horrible! we had children with us and i did not feel safe. the driver also had on the radio full blast and the subject material was not appropriate for children (suicide) not something u wanna experience or hear a bunch of noise at the end of a long day.',not_happy
id37177,' the salisbury was certainly not the best hotel weve tried but i would still recommend it for families seeking a convenient location and good value. we stayed a full week for new year is which means room rates were significantly higher than normal but only half the cost of a room nearer times square. on new year is eve with the city experiencing record low temperatures we were thrilled by our hotel choice because after watching the times square festivities on tv in the comfortable warmth of our hotel room with our kids (-- and -) we were able to step outside a few minutes before midnight join the deliriously excited crowd just half a block from the hotel and watch the ball drop in times square. behind us fireworks were exploding over central park. fantastic!! during this vacation we enjoyed an opera at the met jazz at lincoln center a couple of broadway shows ice skating in central park and mass at st. patrick is cathedral. all of these were within easy walking distance of the salisbury hotel. and for our jaunts to greenwich village soho chinatown and brooklyn the subway stops were only half a block away. i give the location an a+. our room was large enough to fit a roll-away bed (after we pushed the two double beds over a couple of feet). the walk-in closet was nice and along with the large dresser we had more than enough space for clothing and luggage for a family of four. the staff were friendly and helpful. there is a great pizza place (alfonso is) and a nice cafe (green is) practically next door. a few downsides: - the roll-away bed cost an extra $-- per night. (maybe it is cheaper during non-holiday weeks.) - the elevators were very slow to arrive in the mornings. fortunately we were on the -th floor so it was an easy matter to use the stairs. breakfast was on the -rd floor -- an easy descent. - there were two pcs in the lobby but there was a fee to use the internet. annoying when this service is free in so many other hotels. - the shower rod was mounted so far inside the bathtub that the shower curtain hung right in our faces. also annoying when so many other hotels have curved shower rods. - the breakfast was boring -- mostly dry bagels and donuts and weak coffee. granted it was only $- per person but my younger child doesnt eat much and we all preferred choosing from the fresher breakfast items at green is which didnt cost much more. all in all if youre not planning to spend much time in your room i would recommend the salisbury for its convenient location and pretty good price for relatively large rooms.',not_happy
id37178,' we stayed in a signature suite for - days in march; thoroughly enjoyed the experience. the swimming pools - jacuzzis were terrific especially the one buried in the cliffs near our suite. breakfasts were great and affordable. the tennis courts need to be updated somewhat but otherwise just fine. service was outstanding. really enjoyed and hope to return.',happy
id37179,' nice location in downtown san diego. easy to get on the trolley just one block away. very nice room great staff that was always helpful. would definitely stay here again.',happy
id37180,' we spent only one night at the ritz in downtown la yet found the service superior--not only compared to other hotels but compared to other ritz carletons. at check in we were offered champagne and upgraded for no extra charge. the club lounge is over the top with beautiful and delicious food and service. the rooms are perfect down to every detail such as a night light that detects motion to go to the bathroom in the middle of the night. every person of the staff who spoke to us for any reason was very polite and professional. and be sure to eat at wolfgang puck is restaurant in the hotel overlooking the city!',happy
id37181,' the customer service upon check-in was terrible. the staff was not friendly and the wait was very long. the room service was mediocre at best. i noticed trash around the pool but when i informed the staff they failed to take care of it. the bathroom wasnt quite clean and there were stains on the carpet in our suite. it was an all around unpleasant experience and i do not recommend this hotel.',not_happy
id37182,' viewing through all the comments on this hotel i am deeply impressed with its good room nice food excellent service and reasonable prices hopefully i will be there one day for enjoying everything :-) by the way we have some very good sanitary ware products made out of different natural stone materials such as bathroom sinks toilets bathtubs etc. bring any one of them to your good hotel they will bring the customers a luxury home :-) http:--www.chinasink.com',happy
id37183,' my husband and i spent labor day weekend in philadelphia and the omni hotel was even better than we expected. from the moment we arrived starting with the doorman the staff was very friendly and helpful. check in was a breeze! the hotel was a very good value for the price. our room was on the seventh floor at the end of the hall the views were good the room was extremely spacious and very clean. the bed was super comfortable. the bathroom was also large clean and the shower head and water pressure were both perfect. the room was also very quiet. the hotel is literally right next door to the liberty bell and you can easily give yourself a walking tour of the other nearby historic attractions. there are some great restaurants nearby and we were even within walking distance of geno is and pat is steaks just in case you want to take the famous philly cheese steak challenge. for the price we paid we thought the omni hotel was a great overall value and would definitely stay there again the next time we are in philly. why take a risk somewhere else? i even signed up for the omni hotel rewards program and plan to look at other omni hotels when traveling elsewhere.',happy
id37184,' hotel is in a great location but were not happy with accommodations at all. we booked a king room and ended up in a room with two doubles. not very romantic when you are sleeping in separate beds. small bathroom. good view. have to pay for in room internet. asked to check-out at two tomorrow instead of twelve and were told no way. guess ill be sitting in the lobby while my husband finishes his meeting. better deals with better service in town. wont stay here again',not_happy
id37185,' i got a great deal for a room through hotel. the entire hotel is currently undergoing $- million in renovations. the room i stayed in was one of the newly finished rooms. the furniture carpeting beds sheets were all brand new...and everything was so classy and comfortable. my family got such a good sleep. their room service was quick and the food decent (reminder--we are talking about hotel food)! you cant beat that... especially for the money! this is the only place well stay when we come back to houston.',happy
id37186,' double tree guest suites times square new york the double tree guest suites is a great hotel if you can stand living in the center of the melting tourist pot times square. it is no joke times square can sometimes be so crowded that you feel like youre at a justin bieber concert. since theyve closed broadway for cars on times square it attracks even more people. the double tree guest suites is situated on the other side of the times square clock and the be more presise i think this end is called duffy square. be aware that the neon lights are so powerful that solid curtains are needed if your room face times square. the neon lights never rests but you need some from now and then becauses the impressions of this great city will wear you out. the double tree guest suites is a clean hotel it is an only suites hotel meaning you probably have good space even if you travel as a family of -. all the rooms are spacious. the hallway has a lot of dead space so i guess you can ad a singlebed in the hallway if needed. the room door is well secured not that i think this is needed. the room har has - locks but in general i think the hotel seems safe without all the locks. new york has become very tourist friendly and safety has been an prioritized issue. new york manhattan is by my opinion far more safe then lots of european cities including oslo norway. the wardrobe-closet is separated with a door. inside it youll find a huge safe. it is huge almost like a small refridgerator or like the refridgerators you can store wine in. the size is great you can fit all your valuables in here and then some at the same time this including photo gear with big lenses (---mm) jewelry laptops yes i think everything fits in the safe. the livingroom has good space too. it contains a sofa and coffee table a desk a drawer big flat lg screen (-- ) with the most common hd channels for free. the bedroom has a comfy bed we had a queen size. there are a drawer on each side of the bed and there is a bigger drawer in the front of the bed against the wall with another -- flatscreen tv. the bathroom is also huge. it has everything including a bath tub. the only negative thing about this hotel is the lack of free wi-fi at your room. to access the free wi-fi you must drag yourself down to the lobby and connect there for free. in ---- i feel the need to leave the room to connect to free wi-fi for un-practical. this was my second time at this hotel. but you should review the needs for a times square view. previously ive had view facing central park and without the blending neon lights i think this is a good choice to select. if you want a great view visit the rock or the empire state building . must do is: - shopping: century -- is the best place to do bargins. by my opinion it beats woodbury is premium outlets (which also would cost per person about usd -- in bus tickets). - shopping: macy is. never wrong to pay this place a visit. it is more expensive then century --. but the selection is huge! - eating: quality meats. the restaurant close to -th avenue and -- street is a bit expensive restaurant. but the service is unique and the food is very good. - eating: the burger joint on le meridien parker hotel. behind some hideous curtains in the hotel lobby youll find the burger joint. this place is ultra hip! try the works . - sights: central park is a must! - when to travel: avoid the summer months! it is too hot! in march-april when spring sets in then the time is perfect. less tourists and blooming trees are spectacular.',happy
id37187,' bathroom exceptionally clean recently renovated--very tasteful decor. beds were comfortable--lots of fluffy pillows. loved the location: close to the airport short walk to old town restaurants and shops. quiet.',happy
id37188,' we chose this hotel based on good reviews on tripadvisor and it did not disappoint! location was perfect the hotel was modern and extremely clean the staff was exceptional both in manners and work ethics. we really appreciated the nice touches like chocolates and weather reports every night! overall fantastic hotel!',happy
id37189,' it was just very pleasant and well-located for my purposes of visiting my family in d.c. as well as touring the city and museums by bicycle. i found the hotel immaculately clean organized and the staff well-trained to tend to all of my needs even those that came as perhaps out-of-the-ordinary.',happy
id37190,' this was the last hotel stay on our america trip and we were really looking forward to new york and as we paid extra for the better location were expecting something really great. we arrived at -pm after a - hour wait at the airport( thanks to go shuttle) so when we were told the room wasnt ready were a bit shocked. as it was going to be a few hours wait they offered us a room with a roll out bed for our daughter we went up to have a look and you couldnt swing a cat in it plus at approx $--- per night it was a rip off. when my husband complained they told us that the room we had booked for - months prior was given to someone who had walked in off the street so it definately doesnt pay to prebook. after complaining we were given another room with proper bedding too bad it was opposite the lift with bells constantly ringing on a saturday night we didnt get much sleep and thought it may have been pay back for kicking up a fuss. next day we were relocated after complaining again. all in all apart from location was the worst accommodation in usa for us we felt like we were an inconvenience as we were not business people like the majority staying there. paying for baggage storage coffee internet on top!!!!!',not_happy
id37191,' having had terrible experience at sheraton time square a couple of weeks ago really didnt expect too much from this one which is even closer to time square. turned out it is truly an intercontinental. standards are not a bit compromised because of the location (some hotels actually think their location could make up for lousy facility and service). stayed three nights here. room was of good size and decor and spotlessly clean; well proportioned bathroom and nice amenities; very very good service throughout the stay. most important of all the bed was heavenly. will definitely come again.',happy
id37192,' we have stayed at the ritz carlton the past two years and wouldnt stay anywhere else in chicago. youre within walking distance of so much and cabs are so easy to catch.',happy
id37193,' ive stayed at a number of laquinta properties over the years and for the most part have been satisfied. this particular property is the worst. other than a friendly staff i would give it an absolute zero. the room was dirty and i mean dirty. the blanket on the bed had not been cleaned in a long time and if you did wash it it would probably fall apart. the room next to me had a coule who put a dog in the closet that barked for nearly an hour before i finally had that tended to. there was a group of ladies in a taxi about six doors down earlier in the evening who were obviously looking for someone . they were shouting some name outside and the music was blaring. i finally called security on that one. never again will i stay at this nasty place. the cost was still $--- per night....had it been $-- i might have deserved thsi type of setting.',not_happy
id37194,' an upscale hotel in downtown district that gives you the feel that you are in vegas and ready to live up the night life. very friendly staff ready to help you in any part of the hotel. i was impressed by the choice of music you get to choose as you walk into the your room. at night this hotel transforms to the place to be for all party people. great restaurants bars and night clubs. i would recommend visiting float a roof top bar with a great view of downtown and fresh air. a great place to stay and party like a rock star!!!',happy
id37195,' we didnt want to spend a lot on hotels during our trip so we limited ourselves to roughly $----night. we expected to give up a bit of luxury but not so with pan pacific. we were pleasantly surprised. beautiful room. floor to ceiling windows on two walls beautifully appointed incredibly comfortable bed (mattresses approved by the queen of england!!) excellent and friendly staff. you really get the feeling that the staff wants you to enjoy your stay to the fullest. they succeeded in our case. we highly recommend and will stay again when we return to seattle.',happy
id37196,' great lacation. great experience. our only complaint is the hallways etc. are very warm.',happy
id37197,' pros: great location within a block or two of most broadway theaters and times square. friendly helpful front desk staff. very clean. no bedbugs. terrific toiletries (spa h--). free wifi in rooms. good flatscreen tv. hotel graciously changed my room from the double guaranteed by my discounted rate to a room with - twin beds. my room although very small had a desk-chair a comfy chair and a nightstand between the two beds. good black-out shades on windows. complimentary use of waffle-cloth robes and slippers. multiple complimentary newspapers in lobby (wsj nyt financial times). when i inquired about a taxi to the airport staff helpfully offered a car service only $-- more than a taxi and much nicer than one. good bed with high-quality linens. good water pressure and temperature. effective if complex shower controls. hotel might consider posting a laminated card explaining operation. many dining options within blocks ranging from subway sandwich shop and pick-up-and-go delis to sardi is. cons: smallest elevator known to man. had trouble getting my luggage into it. in-room coffee service not replenished after first day despite request. promised complimentary lobby hot chocolate never available. complimentary lobby coffee only available early morning. difficult to find room to open luggage in the small room. while not in the noisiest part of times square the nearby traffic noise (horn honks police sirens etc.) were definitely audible at night. outdated wallpaper in bathroom. tiny lobby. overall: i had a rate that for ny was quite good. i would stay again primarily because the rooms were clean the staff charming and the location excellent.',not_happy
id37198,' clean quiet friendly staff. parking a pain....checked inch gave me the penthouse. about the size of a small bedroom. comp. breakfast - doors down where new yolks finest were also dining.',happy
id37199,' my husband and i stayed in a one-bedroom suite for three nights with our two small children and had a very pleasant experience for the price. the room was smaller than other similar suites weve stayed in. i think a two-bedroom suite for a family of four would be ideal and still very worth the money. we werent impressed with the cleanliness of the room due to small things like spots on the bathroom floor. we did enjoy the summer bbq they held on our first night there and the breakfast buffet every morning was tasty and convenient although very crowded! the pool area is great. there are no frills at this hotel but the staff is pleasant and the other guests we encountered were friendly and polite. this is far from a resort where we could hang out all day and be entertained but it is a perfectly fine home-base for visiting san diego.',not_happy
id37200,' nothing special ... rooms were nicely redecorated but average hotel room configuration. layout of hotel was something youve seen a thousand times. good location adjacent to a shopping center with restaurants. can be noisy as it is next to big roads. breakfast was ok; i got there at -:-- (closing -:--) and much of the buffet was depleted. generally friendly staff. slow internet was unable to stream netflix.',not_happy
id37201,' had a short overnight transit at this hotel. first impressions were good but the rooms are quite tired looking but adequate. one does not stay at airport hotels and expect wonders - even if it was a westin. however my greatest peeve is the service at the hotel. check-in and check-out was rather slow and this can be annoying after a long flight (for the former) and when you are rushing to catch the shuttle bus (for the latter). one thing i would note that needs a large improvement is the attitude and service level of the front door staff. i was carrying three big pieces of luggage and they did not even try to assist me as i was making my way across the expansive lobby to the front doors (ditto upon arrival). they made a show to help me load into the shuttle bus but it was the driver that exerted himself to help while two of the front door staff were having a protracted conversation while pushing the bags to the driver to upload. thereafter they looked expectantly for a tip from myself even though i do not think they are worthy of it. so in the end adequate but some training is required of the front door staff for this to be an inspiring experience...',not_happy
id37202,' the willard is a dc landmark just shouting distance to the white house this hotel has an amazing historical past. recently purchased and renovated by the intercontinental chain it maintains an old world charm and classic appearance that will have you returning. the rooms are sizable beautifully decorated and upgraded with --st century amenities such as wired & wireless access hd tv and excellent temperature control. the lobby and staff are spot on . despite its historical significance deals can be had here and it is not as expensive as one might think. you are walking distance to all the great landmarks and -- minutes to the airport. i had a view of the washington monument from the bedroom. this is a must stay location!',happy
id37203,' i stayed here for a conference in august and was once again impressed that hilton hotels no matter where they are located are incredibly nondescript. i had no real complaints -- the room was nicely decorated the beds and bedding comfortable the bath clean and the tv worked. internet is available but expensive (more than the going rate of $-- a day -- why it is usually free at cheaper hotels i have no idea). the room a double on the --th floor was small. not much room to move around the two beds small desk and side chair. i didnt use the dining except the starbucks that was located downstairs and competitively priced (for new york) and a lobby bar. my companion ate at the marketplace cafe in the lobby and spent over $-- for a breakfast buffet she found unremarkable. in general the hotel was fine but unless you need to stay there or are seeking an entirely undistinguished stay you can probably do better for the money.',not_happy
id37204,' the staff at this hotel needs to train others! not only were they kind and courtious but went above and beyond their duties. kudoes to all but especially erica! thank you for all you did for us during our stay. i dare gordon ramsey himself to try and find something amiss at this hotel! jobs well done by all!',happy
id37205,' stayed here in ----. after checking-in i had to switch rooms - times because of a foul oder in all of them. the only good thing about the room is its view of the circle. the next morning i ordered breakfast from room service which was good. overall many problems and not worth your money.',not_happy
id37206,' i stayed in this hotel last dec for - nights it took my breath away but the rooms are nothing special lovely big and all mod cons but just not what i was expecting!!! rest of hotel was a dream!!!',happy
id37207,' after shopping around for - days i decided to give them a try. pretty basic rooms but very clean. beds were pretty comfy. most important thing was good wifi for work it worked perfect and was free! hightly recommend.',happy
id37208,' i was very pleased with our stay at this hotel. i was nervous because i had never heard of this chain before. i could not have been happier with everything.',happy
id37209,' we stayed for one night during the week at the wingate by wyndham hotel is columbus ohio (polaris area) with our - kids (ages ---) during a --day getaway to cosi and the columbus zoo. the hotel was average. the room was large which was a plus with - kids. the pillows on the bed were tiny and seemed like theyd maybe been washed and the filling became deformed. neutrogena shampoo soap etc. was nice. the outdoor pool was ok but i was disappointed to have requested a hotel with a pool through hotwire only to find out it was outside. good thing it was -- degrees outside! we were out in the pool and the door to get back in the hotel locked on us and there was no keycard reader so we had to walk around to a keycard door. im pretty sure the girl at the desk saw us trying to get back inside but i doubt that she cared. i was excited to save $ with a complimentary breakfast but the bacon and eggs were so gross. we filled up on yogurt toast cereal and juice instead so we still got plenty to eat. steak n shake is right next door and mcdonald is is too. that was nice to have with - hungry kids. bottles of pop were $-.-- in the pop machine and cans were $-.--. rip off. free wi-fi was nice and we took advantage of that. no problems getting connected. check in & check out were easy with no problems. overall ok stay but really not great for the $-- (after taxes). was nice to be in the polaris area which is newer and feels pretty safe.',not_happy
id37210,' through the years ive stayed at most of the well know hotels in san francisco and i would have to rate the pan pacific as one of the best. the hotel is elegant dignified and classy but in an understated way. none of the hussle and bussle you often see at some of the other large sf hotels. the service has always been top notch...from the parking attendant bellman front desk staff bartender etc....all the service employees have been wonderful. i usually ask for one of the larger king rooms on the upper floors with a view of the city. great marble bathrooms w-separate show and bath and a tv. parking is expensive as is the case throughout sf.',happy
id37211,' we stayed four nights at the rex in july. the room was neat clean and comfortable although a little on the small side. location wise its a good place to stay with close public transport and a short walk to china town. there were a lot of street people in sf who looked rather nasty. fortunately the rex was in an area they didnt seem to frequent . i certainly would not like to be staying down the lower end of town it looked bad. we would stay at the rex again and recommend it.',happy
id37212,' everything about this hotel is cool and edgy - and yet it was also top notch from a business traveler is perspective. loved the location on the corner of wall and water which is smack dab in the financial district. loved the free wine and snacks from --- at night loved the free cappuccino in the morning the free internet access and perhaps most of all that everything in the minibar (other than the alocohol) was also free. i stayed in a large king room that was ultra modern and functional at the same time. even took notes on the decor and colors to use the next time i renovate one of my baths at home! in addition the staff could not have been any more friendly and helpful. cant wait to stay there again.',happy
id37213,' picked this hotel primarily for its location convenient to family here in houston. as our week-long stay progressed i realized that in every aspect of our stay this hotel exceeded our expectations. room was clean and spacious staff was personable and professional and the location even better than i hoped. all in all this turned out to be a great vacation thanks best western!',happy
id37214,' just spent - nights at the monaco for an anniversary break. everything was as expected. rooms are spotless and very comfortable if a little compact. service was excellent. from concierge to bell hops to doorman. we did not eat in the grand cafe for no other reason than we had some other restaurant bookings but we did have a few drinks and found - drinks at over $-- a little steep. location is excellent with a - minute walk to union square. walked to dotties true blue cafe for breakfast. while this is only two blocks away you are moving to less sophisticated part of town but had no problems at all. definitely go back.',happy
id37215,' we were not overly impressed with the warwick. the central downtown location was nice for walking to the pier area and the space needle but it was overpriced for what you got. very small rooms. the pool was tiny and very murky - tons of chlorine. the staff was not particularly helpful with information about how and where to unload. our other disappointment was not the fault of the warwick but seemed to be a problem all across town - that being the number of people aggressively begging for money on the street. this was very uncomfortable for my kids. breakfast was available for an outrageous fee.',not_happy
id37216,' a group of us went down to charlotte for an adult prom. we stayed - nights and had a very nice experience. no confusion or mess. very nice and patient staff. we would all recommend. and we will be back. thank you for everything!!',happy
id37217,' we have stayed at the monaco several times. the hotel is a perfect location. we park our car (valet) and dont need it until we leave. everything is so close. we visited the seattle gift show this recent visit and walked from the hotel to the convention centre to shopping to dinner.........everywhere. and of course after a day like that we come back to complimentary wine and beer in the lobby available to all of their guests.. perfect. the rooms have always been spotless with all amenities that one would need including lovely plush robes. staff are so friendly and help you with whatever you may need. directions locations suggestions . the hotel also has a great work out room which is never too busy to use. the carmichaels b.c canada',happy
id37218,' this place was recommended to me by someone who lives in sf and had heard it was a cool place to stay and also economical. it ended up being both. i booked the room from a friday-tuesday and the cost was about $----av per night. i ended up splitting the room with my friend so it came out to a good price for both of us (though occupancy tax is a killer!). the first thing i noticed was that it resembled an upscale hostel more than a hotel. this wasnt a problem for me but it did come with some downfalls that i later learned of. the staff was friendly and helpful. the art in the hallway and in my room was like being in a gallery and immediately reaffirmed my decision to stay there. though not super spacious the room was a good size with big windows and a desk to sit and work at. i appreciated the end table lamps as the overhead light just seemed a little harsh and didnt provide that great illumination the way it was positioned. same could be said for the bathroom. there was one ceiling light in the middle of it but it was a little dim and i wouldve preferred something brighter. with that said however the room was spotless. everything was super clean and there were friendly reminders of how guests could help make their stay more environmentally friendly. the one thing that i did not appreciate and which other people mentioned was the noise. my room faced a courtyard-like area where you can hear everything and everything echoes. the rooms are very close to each other so if your window is open which mine was you can hear it all. this was especially bothersome when i woke up two days in a row to people having sex. fortunately they were nice enough to get quiet when i screamed out for them to shut up. it almost seemed like a dorm the way people were up at -am talking loud and listening to music. i think this is a great place to stay for ----- somethings who arent necessarily on business and dont need all the pampering and amenities that a hotel offers. staying here definitely added to my experience in sf. and many thanks to the staff for allowing me an unintended late check out when i got the times wrong and ended up leaving at -:--pm instead of --pm. i really appreciated that.',happy
id37219,' i always want to stay at this hotel because of the staff and the amazing rooms. alexandra gale checked me in and out and she remembered our conversation from when i checked in. u call that amazing customer service.',happy
id37220,' the hotel is in a great location staff was really helpfull food was great and the property is very clean. carlos and david at the bellstan were really friendly and alex at the bar was great.',happy
id37221,' my husband and i spent - nights here from june --th through july -st. we have stayed here many times. you can not ignor the design of the hotel--it is unique and as far as i have seen there is nothing else like it. inside there are several stories with restaurants salons diners and shops. the hotel itself is almost a maze inside with escalators and stairs starting and ending it is actually fun to walk around in this hotel. i had just had surgery at usc hospital so it was great for me! the staff were all very pleasant and came right away when we called. the management is so good--they actually gave us a room with a built in shower chair fridge and had a microwave waiting for us prior to check in. we love the fresh fruit and sandwiches at the health winner--and it was reasonably priced. there is also a great little pizza buffet next door to the health winner and of course our teenages have always loved eating there. i dont think there is a bad view in the entire hotel. we were on the --th floor with a great view of the pool (which is just beautiful). the rooms do show a little wear but not bad. there is always something interesting at the hotel. there happened to be an anime-con at the hotel while we were there and it made for some interesting photos! all in all an amazing hotel with positive helpful staff.',happy
id37222,' the paramount is a jewel of a hotel. from the inviting entrance friendly doormen and staff to the fresh euro-style rooms i wouldnt change a thing. the beds are incredibly comfortable too. we requested a quiet room and it was absolutely so even though the hotel is just a couple of blocks from times square.',happy
id37223,' this is a good choice for an airport hotel which is all we anted for a late night arrival from hawaii and early morning departure. it is very close to the airport and is one of those vast airport conference centers. the rooms are all far away but the rooms are also spacious and reasonably comfortable. no wi-fi available in the rooms only in the lobby - and breakfast is not included for the standard rooms but wed probably stay there again if we were just passing through again.',not_happy
id37224,' the bed ruffle had white stains on them i know the city has stage - water restriction but come on .pool area looks good over all atmoshpere look good your within walkin distance to alamo walk the river perrty romantic if you take brodway its fasterparkin is over the roof you can park over night on street in front for free from -pm - -am but hotel staff wont tell you that they want you to park in there lot but say there not responsibille for break ins plenty of parkin on street. also down the the stree theres a lot for a $- dollar no in & out but for over night is fine as well. no microwave avilable front desk said they did have them but got rid of them cause they were getting stolen from room front desk staff perrty frigdednever gave me options for breakfast or asked if i had any questions & after all im on vacation and this is the hospitality industry not too hospitabialo well some one some one shoud tell brandon kosmainski about first impressions or have a staff metting about warm welcome the lobby greets you with all the flare but the service staff is too far behind .i was sorry the wyndam put me up there after all they sponcered this property i hope the properties they show me later today are better.after all they want me to buy a time share not if there service is like this hotel!!!!',not_happy
id37225,' we stopped here because we were stuck in the traffic of the sunset blvd. the room we cheap (--$ for a king) a lot of availability free wifi free parking. simple inn room but better than the really cheap inn. it smells the cheap soap but it is clean and everything is there (hair dryer bath tub desk ...). the second night we tried the jacuzzi room that is big but not very nice (simple) and quite expensive (---$ on friday). no late check out (- calls after --am) and service not really friendly. the location is very good for hollywood.',not_happy
id37226,' stayed saturday night in november ----. bid $---.-- on priceline. location: accross the street from ground zero. can observe the construction outside room is window. financial district area is dead on weekend and after hours. subway stop three-ish blocks away. appearance: fairly new probably from renovation after ----. everything had a better than standard look but definitely not luxurious . recommendation: stay but weigh in costs in time and money of traveling to activity centers (e.g. --nd street).',not_happy
id37227,' location was better than we expected --th street is within walking distance to the best attractions and we bought a --day metro card and rode subways and buses to the other places. so convenient. the building is modern and very photogenic. fits right in the area with dazzling flashing lights. security and service are as serious and professional as you get. once you are an established guest you will be treated as such but youll have to pass through two guards every time you go from lobby to room. i loved that. we have children. i hate staying in hotels where everybody is in and out. the room was as clean as ive ever had. it wasnt small - adults and two small children slept well in a double room. view was so so but all you have to do is walk outside your room to see views of the hudson river and outside the middle of times square. rates were high. i think we paid an average of $--- per night. guess what? you cant get anything for under $--- unless you like staying in a dump. everything in ny is expensive. get used to $- beers $- bottled water $---$-- lunches $--+ dinners etc. we didnt see a play though lion king beauty and the beast and all others were steps away. crowne plaza was a wonderful choice for us i really cant find one bad thing to say about it. we stayed - nights. one more thing we wanted to get a view of lower manhattan at night so we could see the wtc memorial light. we went over to the marriot marquis to sneak up to a place with a view. that place is totally screwed up. we almost stayed there but read bad reviews about slow elevators. i thought well it couldnt be that bad or maybe theyve fixed the problem. wrong wrong. the elevator system there is so messed up. youll spend a lot of time in frustrated lines. even the escalators suck there. and we never made it to a view. walked all over the hotel with no security to worry about. crowne plaza has great elevators and you wont find half of times square wondering in and out. visit nyc. people were very friendly to us and we had a blast. were north carolinians and were a little intimidated at first. the reality is ny is full of cool friendly people and they treated us well. my kids will never forget their vacation.',happy
id37228,' i found the halcyon hotel listed on a page among hostels in san francisco since my fiance and i arent very picky and would rather pay less than have a beautiful room. the halcyon was actually less expensive than some of the other places we looked at and seemed cozy and clean on their website. when we arrived the staff was friendly and helpful and even gave us a brief overview of the city and places we should see. i didnt know ahead of time that there was going to be a charge for the internet but it was reasonable and made sense. when we got to the room it was clean and neat. it was bigger than any hostel room i had ever stayed in and had a private bathroom and beautiful vintage tub! there was also a kitchenette with everything we needed including coffee for the coffee maker! there was a closet too! we got ourselves all settled in and it felt like home! when we needed to do laundry the man from the office found us some detergent that someone had left there instead of us buying our own. when i needed anything the office was always incredibly helpful! i feel like we just got an incredible steal! i would imagine that for a similar but less personal stay at a big name hotel i would have paid - times what we paid here! especially since we were located in the center of union square the heart of the city. we were able to walk everywhere! i cannot say enough good things about my stay.',happy
id37229,' we stayed at the sofitel in washington for - nights in a luxury room and it met all our expectations. check-in was efficient and our room was as requested although i do think for the price the room was a little small. the service was excellent from all staff we had contact with. room service staff were professional and polite and housekeeping visited twice a day ensuring our room was always clean and tidy. the restaurant and room service menus could have a greater variety especially for the vegetarian diet however the meals we had were good. the hotel is location is second to none. we walked to many smithsonian museums the white house and the washington monument. we also walked to the verizon centre for nba and nhl games. overall the hotel had everything you would expect a hotel of this quality to have i just felt it was missing a sort of charm or personalized touch. it may be focussed more towards the business traveller rather than the tourist. however due to its location it is ideal as a tourist base.',happy
id37230,' i stayed here and found this hotel to be very nice. it is near times square but in a quiet area. it was clean comfortable and convenient to everything.',happy
id37231,' my husband and i stayed at the biltmore for our anniversary and had a wonderful time. all the staff at the resort are very professional and friendly. the pool staff was accommodating and on top of the service. our dinner at the wright is restaurant in the resort was amazing. the chef even made a couple changes to a dish that i requested. you have to try the soufflé!! we plan to return next year for our anniversary!',happy
id37232,' we stayed here christmas last year & it was just perfect for what we needed. its in a great location to venture out & explore the neighborhood & quite central. easy walking distance to times square & subway stations. the accomodation is basic but nice. two twin beds & small bathroom. loved that they had a laundry as we were travelling for a while! the hotel is becautiful and grand very dated but it adds to its charms! and the tiny litlle elevator is soo funny especially if you are sharing with strangers!',happy
id37233,' we get a special rate so breakfast and wifi are included which is excellent but i dont think parking should be a cost extra. to do business in texas youre going to need a car yes i like being able to walk downtown but dont always get the chance so it is not a deal breaker. that said though service is good and the staff are very friendly.',happy
id37234,' what a wonderful hotel. my husband and i were from the san francisco area and recently moved to hawaii. we were back for the holidays and stayed here right before christmas and we loved it! the staff were so pleasant and greeted us each night when we came in. we felt like they went above and beyond to be pleasant. the location is close to all near union square and close to good restaurants. i will definitely stay here again.',happy
id37235,' im not gonna lie i was very hesitant to stay here. im used to swanky hotels and am used to top amenities. my trip to nyc had to be on a tight budget and my friend recommended this place that she stayed at. the thought of sharing a bathroom having a small room and not having a nice restaurant in my hotel made me uneasy. the second i got there i was so impressed. it was after hurricane sandy so there was still no power. i wish i could remember his name (i think he is the owner?) was so kind and even gave us our own candle and flashlight so we could be safe when we come back in at night. yes the room was small but my husband and i were out and about. it is not like we hung out there for hours we just slept there. there were - bathrooms on our floor and i never ever had to wait for a bathroom. it was clean and the staff was friendly everyone from the owner to the housekeeping. at any hotel ive ever stayed at i feel like staff say hi and ask what you need because they are paid to do that. i feel like the owner talked to us like he truly cared about his guests. my only complaint is that the walls are thin. one night the guy in the room next to us was talking loudly on his cell phone pretty late and we could hear the whole thing. cant control who is next to us those so i wouldnt knock down the rating for this. ive lived in a city before and am naturally used to older buildings and street noise to fall asleep to. if youre not used to city living just be aware you will hear street noise. the chelsea neighborhood was great too. a little more peaceful than midtown but you werent far from it. it was a quick cab ride the subway was down when we were there but there was a stop not too far from the chelsea lodge. youre right by restaurants some shopping and of course starbucks so you dont have to walk far if you want to grab a quick meal.',happy
id37236,' the magic castle hotel was the first stop in our recent visit to the us and we can do nothing but agree with all the other superlatives stated in the many many great reviews of this hotel that precede ours. we arrived early in the morning after a long and uncomfortable flight from melbourne. we were greeted by the lovely lisa on reception who spent a significant amount of her time providing us with everything we could possibly need (including umbrellas as it was pouring rain outside) to pass the time until our room was ready. the room was a one-bedroom suite and although not necessarily high end in it is decor it was well appointed spotlessly clean very spacious and had one of the most comfortable beds i have slept in for a while. the location of the hotel is perfect for a stay in hollywood close to the action but an oasis of calm to return to at the end of each day. enough cannot be said about the amazingly personal customer service at the magic castle hotel ... special mention to lisa and nick whose tips recommendations & information made our stay so comfortable. many finer-larger establishments could learn a tip or two from these guys! finally to anyone staying at this hotel i would also suggest a visit to both yamoshira (the japanese restaurant at the top of the hill) and to the magic castle itself both highlights of our stay in la in their own rights.',happy
id37237,' i had five nights here on business in chicago. the room was very comfortable even if some details were looking a little tired and it was an excellent location just off michigan avenue although the immediate neighborhood is significantly more upscale than the hotel itself and short of medium-price eating. the internet connections worked fine and the room was well-serviced with consistently friendly staff throughout the hotel and a real effort to make guests welcome. the daily complimentary breakfasts and mid-week hours added to the good value but there was a real lack of lobby seating to consume them. at weekends the obvious value for families meant that free breakfast rapidly descended into total chaos with ample and gross evidence of how american kids come to be so obese. navigating the buffet where the staff struggled to keep up with the customers rate of consumption required constant vigilance to avoid stepping on small children with groaning plates. i was quite glad to be able to shut this out when i closed the suite door - and it is fair to say that internal noise was never a problem despite the large number of families present. mid-week was a little more civilized.',happy
id37238,' my wife and i stayed at this hotel from march -- to april - ----. we were there for the final four. the hotel is very convenient if you are there to visit the medical center. the hotel is also adjacent to a light rail line which provides transportation to and from downtown and to and from reliant stadium. however houston is so spread out and car dependent that be prepared to spend a lot of money on taxi cabs if you want to go any where else but downtown. the hotel does provide a courtesy shuffle for any place within - miles of the hotel. the hotel is very clean. the rooms are only average (not - star quality) and the bathrooms very small. the excerise room is also small with limited equipment. there is also a very small indoor pool. the biggest problem that this hotel suffers from is poor service. even though the hotel had more than one year is notice of the arrival of the final four it was poorly prepared to handle the event. the only hotel bar was never fully staffed and there were excessively long waits for service. the food service was very poor. we ate breakfast several times at the hotel and every server we had either did not understand english or they were constantly confused. the food however was good once you finally got waited on and served the correct meal. management definitely needs to focus on better training for its staff who while pleasant enough simply did not appear to know how to do their jobs. until the service issues are resolved especially considering the rates this hotel charges i can not recommend this hotel. it is too expenseive to have these many deficiencies. i am a marriott club member and this is the worst marriott property we have visited.',not_happy
id37239,' i recently stayed at the courtyard marriott along with my husband for our vacation. overall the hotel is nice. the rooms were spacious the bed was comfortable and most importantly it was clean. we were greeted graciously at the front desk and had a chance to grab a snack from the bistro which was nice to have within the hotel. the location is great too. although i had originally thought it was right next to the fashion valley mall it is only a short distance-one could walk if they wanted to as well as to sea world and downtown. both my husband and i would stay again if we were in san diego.',happy
id37240,' i stayed here for one night on business. i arrived in late unfortunately so didnt get to enjoy anything in the evening. service was exceptional at check in and i was in my room in just moments. i ordered room service which arrived quickly. the food was good although not the best room service food i have had. i attended meetings in the conference space in the morning. the conference space was spacious and very convenient with the hotel. after the meetings i spent a couple of hours around the national mall which was a very short walk away (about four blocks).',happy
id37241,' we booked this hotel at the last minute because another hotel that id booked using hotels.com looked like it was going out of business (long story). we wanted a suite since we have three teenagers and wanted to be in mid-town and walking distance to times square grand central etc. this little gem worked out beautifully for us! the room was huge and clean and bright and wondderful. since we were only there two days and one night there wasnt need for the kithcen but i can imagine it would have been useful for a longer stay. we had to wait several hours before checking in so we were able to leave our bags with the bell captain and went out and explored. we were on the --th (?) floor and the kids loved the view! two huge bedrooms (one with double-double and the other with two twins) two bathrooms a huge living room with dining area sleeper sofa tv and desk and a good sized kitchen. great value. great location.',happy
id37242,' we had a room facing the lake and it was a joy watching the sea planes take off and land on the lake! wonderful ambiance and we could see the space needle too!',happy
id37243,' because most of my team was staying here and i could see that i was going to be shy of hitting the marriott breakpoint for gold i decided what the heck? and tried the doubletree suites in cambridge area. on further review i learned that you only need -- nights at hilton vs. -- at marriott so ill likely switch next year. and i was pleasantly surprised by the check-in greeting and goodies (and im a lowly flunkie in the hilton world!) i had a corner suite overlooking the charles river but to be honest it took a couple days before i actually saw it because it was usually dark when i came back to the room. the room was very nice cant rave about the king size bed though as it was too bouncy and should probably be replaced. i had some issues with the bathroom including a shower-tub faucet that took a lot of muscle to shut off and keep from dripping. i also thought the hallway between the bedroom and living room seemed a bit narrow but that is minor. i didnt find the living room furniture all that comfortable for reading or watching tv. i sound like i didnt enjoy my stay but i did really. i also had to close the door to the bedroom at night to block out the noise from the running refrigerator. and my room was too close to the elevator so i could hear the ping! every time someone got off on my floor. one thing that frustrates me in the inconsistency of housekeeping services. somedays they replace enough creams somedays they replace the ice bucket bag somedays they leave the coffee sleeves but somedays they dont. and im about knowing what to expect when i travel. i think the cost of overnight parking at $-- is ridiculously high. and btw if you do use it be sure to let them know at the front desk because otherwise youll be fighting with the exit and entrance when your room key isnt recognized! who knew? had a drink at the bar on the -rd floor (again very uncomfortable furniture made it challenging to want to stay long; maybe that is the idea!) low marks for the breakfast and slow service i experienced on -nd floor one morning. it took nearly -- minutes to get my food and eat and it made me late so next time ill know to allow more time but cheeezz.',happy
id37244,' i have been staying at this hotel since i was a teenager now an adult with my own children i want them to have the same lovely memories of this place i had. we have been going for the past three years about four times a year. this last visit was our last. i have been noticing a decline in cleanliness and service with each visit but this last trip was borderline disgusting. our room was the quality of a motel - no cleaner and no fancier. i asked for a nicer room and i was told there wouldnt be any. we then head to the pool to enjoy the day there and were grossed out by all the empty cups and trash laying everywhere you looked. dirty cups were just floating in the already cloudy and dirty pool water. children even made poolside games all the cups floating around. with all the money this hotel rakes in you would think they could employ a buss boy. when your feet touched the bottom of the pool there was more sand down there than would be on a beach. the lazy river was a joke. annoying kids without tubes run past you pushing your tube into the wall. lifeguards are present but pay no attention. the food at the pool was gross and overpriced. not to mention the major unfriendly staff that serves it. very disappointed with every aspect of my stay. so much so we left and checked into the arizona grande. wow...what a difference. lovely rooms friendly staff and gorgeous grounds and water park. cant wait to go back...and i will never again even consider the point hilton at sqauw peak.',not_happy
id37245,' the hotel was very clean staff very nice and in a close enough location close to comerica park and ford field. even though i had asked for a handicap accessible room my wheelchair could not fit through the bathroom door. since i can take a few steps holding on to something it was o.k. but i wouldnt want to stay more then overnight. the valet parking was nice it was an extra $--.-- parking fee but you could take it in and out for no extra charge. when we went to the lion is game we were able to keep it right with the hotel for an extra $--.-- well worth it because parking at the field was $--.--.',happy
id37246,' one up side of the down economy is that savvy travelers can enjoy some real bargains. my wife and i recently took advantage of a significant deal offered by the ritz-carlton chicago. the hotel was offering a credit (read: discount!) of $--- per night for guests who stayed a minimum of two nights. because we planned to drive from indianapolis after work on friday anyway it was perfect: the luxury of the ritz-carlton for a room rate of about $-- a night more than we would have spent on a much more modest hotel at the other end of the magnificent mile. the service was impeccable. from the bellman who greeted us and took our luggage to our room to the desk clerks the concierge and room service attendants everything was top-flight. the hotel is located in water tower place kitty-corner from the famous chicago water tower across from the john hancock building and adjacent to a shopping mall with the store my wife refers to as her “mother ship”: macy’s. (try the frango mints; they’re a true chicago treat!) our room ---- was a deluxe room and included a king bed easy chair desk big-screen tv huge closet and a minibar. the room faced south with what real estate agents would describe as a “peek view” of lake michigan and navy pier but had shades and curtains that kept the morning sun at bay until we were ready to greet it. the bath was quite large with double sinks; a separate tub and toilet area; generous fluffy towels; a hair dryer; lighted makeup mirror; robes and slippers; and high-end l’occitane en provence amenities. lounging about in bathrobes reading the paper and sipping coffee is a great way to start the day so on saturday morning we decided to treat ourselves to room service. the french country breakfast consisted of assorted cured meats and cheeses artisan bread a croissant citrus mostarda café au lait and brewed coffee. it was delivered within --- hour of our call and was delicious! thus fortified we got ready to head out onto the magnificent mile and enjoy some surprisingly glorious november weather. after a day spent doing a little shopping and a lot of wandering through art galleries along the mag mile and in the city’s river north neighborhood we were ready for a nice dinner. chicago is also home to a number of wonderful dining spots many are within easy walking distance of the ritz-carlton. while my wife and i thoroughly enjoy fine food and aren’t hesitant about paying for it some of the trendier spots in the area seemed to smack of a “popularity premium” so we asked one of the concierge staff for other recommendations. the concierge a member of les clef d’or recommended a new mexican restaurant that opened on kinzie street in september just a short cab ride from the hotel. there’s a lot to do in chicago from shopping and sightseeing when the weather is good to a broad range of museums theatres and other indoor attractions when the weather is bad. i highly recommend considering the ritz-carlton as your base of operations no matter what the weather!',happy
id37247,' very comfortable modern rooms but it was two small negatives that were more memorable and ill reconsider before staying here again. to be charged separately for accessing my emails via the pc and my mobile (total $---day) left me feeling price gouged. then upon checking out i noticed a room service charge for $-.-- and when queried i was told that by simply lifting up a small bottle of water on the desk (complimentary in many hotels) a pressure pad automatically charged it as consumed (which it was wasnt). this was a presumption too far and these two incidences made me feel that i was a commodity to be exploited - certainly not a valued guest.',happy
id37248,' great location view of empire state building one block over adjacent to restaurants subway and ---- grocery-deli. clean new feeling room. lots of satellite channels like being at home. noisy the street outside is a constant buzz of activity sirens beeping and garbage collection trucks (collecting anywhere from midnight to -am). slow elevators at peak times when they do come theyre full. may be worth getting a low room to take the stairs. very expensive i understand that some sporting event may have been in town but it is surely gouging to pay close to $--- per night for a hampton inn wherever it may be.',not_happy
id37249,' beautiful grand entry that gives an aura of true class. the hotel was preparing for the christmas season during our stay. a gingerbread house was being built in the lobby and the aroma gave a fantastically warm touch to the spacious but warm surroundings. the bell staff were smartly dressed and for the most part pleasant and gracious. our room was large well appointed and clean. as far as im concerned there is no other place to stay in san francisco than the faimont hotel!',happy
id37250,' this hotel was definitely not what we expected. i stayed at this hotel because i was attending a business convention. there was no iron available even though they advertised that there were irons. it doesnt look too professional showing up to a business convention in a super wrinkled shirt. there was no place to park. they hotel was full and there is definitely not enough parking. we had grass hoppers in our room. our colleagues stayed at this hotel and when they walked into their non-smoking room it was filled with cigarette smoke and two butts were on the dresser. the staff was very unwilling to move rooms or compensate for the cituation (the cigarette smoke made one of the colleagues nauseous).',not_happy
id37251,' i dance salsa at this hotel every single week and every one of the staff members of this hotel are amazing. theyre always so friendly and helpful. on new year is eve they kept trying to call a cab for us but couldnt get through because the line was busy so bear an employee there gave us a ride home -- minutes away in the hotel shuttle ... wow. i have also stayed in this hotel and the rooms are beautifully decorated very modern and clean. the food is also amazing in the bistro. i really cant say enough good things about it!',happy
id37252,' my wife and i booked here as all hotels closer to down town were full or too expensive. we were not disappointed. the hotel is a bit far from down town but it is right in a large outdoor mall with all sorts of shops and restaurants. check in at the self service desk in the lobby was smooth and the rooms were really fun. the bathroom is amazing and the shower was fabulous! i would stay at this hotel in particular and the brand at large again. we had one issue with loud college students at -am but a call to the front desk ended that quickly. the staff were all friendly and helpful. parking is ample in the mall garage or the lot directly next door. transportation is easy to get to by walking to the metrorail station (about - mile) or taking a car the highway is easy to access from the hotel-mall area.',happy
id37253,' i attended a regional conference at the kimberly is new board room and stayed at the property. the one thing that struck me about my first stay here was the extreme efficiency of the staff. as a customer i was not only recognized but valued. this showed through at the front desk at the bell stand by housekeeping and by the meetings staff. the rooms are extremely well appointed luxurious and comfortable and geared towards both business and leisure guests. the bathroom was extremely impressive (large space) as well as a rain shower a weighing scale and great soap products. the bed has multiple feather pillows and is extremely comfortable. the closet is a walk-in fully closable closet with a safe that fits a laptop which i greatly appreciated.',happy
id37254,' we stayed here last weekend for a three night stay in boston. i chose the hotel based on the location and the price. the price to stay in boston is ridiculous in my opinion. i keep kicking myself for all the places i could have went with the money that was spent on a three day stay in boston. but that has nothing to do with the hotel. this hotel was the most price effective for the location. the hotel is very old and historical. the history is charming yet if you are looking for something that is somewhat modern this is not the place for you. the highlights: location: can walk to quincy market the public garden north end (a little far) freedom trail and back bay ect.. price: the price was way more competitive then anything else in downtown boston. if you are a first time traveler to boston please make sure you do some research ahead of time. it was not as easy of a city to navigate as people say it is. i was also disappointed that people were not too helpful in suggesting options to go to for places to eat or hang out. i had some places in mind before i came but i always love to hear suggestions from locals... and we got nothing.',not_happy
id37255,' dont go to this hotel: there are bedbugs! it is so cheap that one does not expext any luxury but i do expect a simple clean and bug-free room. it was not clean there were clean sheets on the bed and that was it. the carpet was filthy and apparently had not been vaccuumed for weeks maybe months. i suffered severe allergy from the bedbug-bites so now - days after i left the hotel i am reminded of this terrible experience every minute of the day. my arms legs neck and face are red swollen and ithcy.',not_happy
id37256,' ive stayed here about - or - times now so i dont completely hate it. i keep getting lured by their stay park and fly deal i guess. this is a very large very busy hotel which means youre probably going to have to wait in line at least once during your stay. honestly my overall impression of the hotel is a that of a rather depressing place. getting to our room we had to negotiate a windowless dingy meandering hallway. it sort of reminded me of an underground military installation of some sort. once in our room it also looked sort of dim gray and tired. throwing open the curtains revealed a view of an interior shaft that was open at the top ... so no view and no natural light to speak of. on the plus side the bed was comfortable and room was spacious and as clean as old furnishings and carpet can get i suppose. i dont no if it has just been my luck but every time ive stayed there weve had to wait -- or more minutes for the shuttle to the airport. one time we ended up sharing a cab with another exasperated couple who were also in danger of missing their flight. robert frost once said home is the place when you have to go there they have to take you in. that is kind of how i feel about this hotel.',not_happy
id37257,' a-c made a loud bang noise when auto on-off from the room next mine. it seems a common problem where ive stayed in different floor and different room. really disturb my sleep. i did report it every time i had the issue. but not sure if it can be fixed.',not_happy
id37258,' our cab pulled up at the hotel and the bellman stood watching us struggle to try and lift our heavy bags out of the trunk. we walked into the hotel and waited for about - minutes finally arrived a poorly groomed staff member she was grumpy and no help.we struggled up to our room coming to find a room that smelt of tobacco though it was a non-smoking room and our room hadnt been cleaned. the room consisted of - queen sized beds and a dirty moldy cold bathroom. we went to sleep for the night come to find that the blankets inadequate and the heating wasnt working the heating started to make a thumping noise so we called concierge who were no assistance toward us. the beds werent very comfortable and the rooms were noisy and cold and the hotel wasnt close to any tourist attractions in nyc. overall my family and i experienced an uncomfortable and unpleasant stay at the skyline.',not_happy
id37259,' instant check in mannerly helpful staff. room was average size but very well presented and maintained. location was amazing - minute walk to union square soho in -- minutestimes square-port authority -- mins. -th avenue - minutes. excellent bar and brasserie attached to hotel. plenty of bars & delis on street. i have no bad things to say about this place. we paid €--- for a double room and looking back i think it was a bargain for what we got.',happy
id37260,' we travel with friends once or twice a year from knocking around the marais in paris to relaxing in a bungalow in belize. this time we chose a long weekend in boston and stayed at the xv beacon. the concierges both jill and michael were very helpful. we had a last minute change on - request and jill took care of it with no fuss. her attitude was always we can make it happen . mitch at the front desk always greeted us with a smile. at the last minute we decided to dine at moo which has a well deserved reputation. pj had us seated at a lovely round table in no time despite the bustle of arriving guests with reservations! now the room: we had a junior suite which was generous in size. the four of us often wound down with a drink in our sitting area. that same area was spacious enough to accommodate a couples massage with - therapists. amenities were well thought out and the bed was very comfortable. everything was spotless! turn down service each evening included the next day is forecast and ice a thoughtful touch. in fact those well thought out details and gracious staff were the things that elevated the xv beacon from a nice boutique hotel to one worth returning to again and again!',happy
id37261,' this is a hilton timeshare hotel therefore no restaurant or swimming pool. club continental breakfast and late afternoon wine and hors doeuvres for those with hilton gold membership. carnegie hall --- yds away. supermarket on corner. great location. try higher floor for quieter rooms. bedrooms nicely furbished. decent sized bathroom. exercise room and business room where you can print out your boarding passes. concierge very helpful.',happy
id37262,' this embassy suites hotel is definitely nicer and newer than the embassy suites in old town alexandria. the customer service was top notch and friendly here and the breakfast and manager is reception were great. the only problem was that breakfast didnt start until -:-- and i had to be out of there before then on the first day. a -:-- breakfast start would have been better there were several other people waiting for it to open as well. the rooms were nice and clean and the beds comfortable. the room heater was a little noisy but i just shut the bedroom door and it was fine. there was an office building right outside my window so there was no view. taxi is were available out front and help provided by the hotel staff. the metro center station was about two blocks away and easy to reach. there was construction going on between the hotel and the metro station so there was a little more of a walk. ford is theater and china town were also a short walk away. overall this hotel was a great choice.',happy
id37263,' very friendly and helpful staff starting with the parking attendents and carrying throught the front desk staff. rooms are large and very clean with very good wireless service and tv is that have numerous channels with excellent pictures. hotel is located at ih --- and westheimer which gives easy access to downtown for business. location is near numerous very good restaurants such as pappas bros. steakhouse.',happy
id37264,' it would be fun to be a celebrity here. there would be so many people to see you pull up in your limo at this very busy part of new york city. unfortunately i was just another drone from the masses of manhattan looking to get a good night is sleep. good news: the room was clean the bed decent and best of all i was -- stories up from the maddening crowd! bad news:elevators need to be upgraded. bed linens smelled like burned-bleach napkins at some family restaurant where the owners still use ones they bought -- years ago. great location on -th ave. got room on a sat nite for $--- total@taxes from expedia. no coffee in room-was disappointed. staff were quite haughty;especially the men. they all seemed bored to meet me????',not_happy
id37265,' i chose this place because of location proximity to public transport value and because i had never stayed in north beach. it was a great choice! google maps failed me (i came into sf via the gg bridge) but since i lived in sf -- years ago i thought i could find the motel anyway - which i did. room was spacious with huge bed wide- screen tv and a small balcony with pigeons and pigeon poop (i asked for the -rd floor) that looked up and down columbusand had a great view of coit tower. the room was very clean and quiet - the only noise was once during the night when firetrucks went roaring down the street. other than that not a peep. the hotel clerk on duty was neither helpful nor unhelpful - he didnt volunteer anything just chcked me in. but i am not looking for hotel staff to be my best friend so i dont really care one way or the other. i left my car in the (really teeny) free parking garage and took public transportation or walked. i loved that pretty much anything a tourist could want was within very easy walking distance. convenient to beach blanket babylon fisherman is wharf aquatic park etc. this is a place i will be staying at again.',happy
id37266,' i recently attended a - day conference that was hosted at this property and overall i would say the experience i had was excellent. the location was great the room (i got a corner king room worth every penny!) was very nicely appointed and the staff seemed genuinely friendly and approachable. was it perfect? of course not. couple of minor issues with the coffee shop (no help was around on several stops) and the valet service was both expensive and slow but that really didnt detract from the overall experience i would recommend this hotel to anyone staying in philadelphia.',happy
id37267,' i have stayed here more than a dozen times...and i was surprised that the ritz wasnt the same place ..marriot chain owns the ritz carlton chain and due to profit is wrecking this hotel ...it is not the spectacular hotel that i have come to expect.. first i was shocked to find the lovely hotel pool had been filled in...no hot tub...no four star hotel restaurant! just an unrated neighborhood food culture restaurant (their own words)..i stay on the club level and it is very nice and the people there are wonderfulthe doormen at the hotel are incredible...but great help cant make up for poor leadership of this hotel..the new corporate thought must be that less is more a philosophy that is stripping literally the gilding off the the ritz !.. corporate thought must be that the average consumer wont be able to tell the difference.this isnt a five star hotel anymore...it doesnt have the amenities.....less is more is an oxymoron.....',not_happy
id37268,' we left our car here -- days while in hawaii. the staff was friendly and helpful the room was clean and newly refurbished. the airport is just minutes away and the shuttle was prompt and courteous. we will stay here again.',happy
id37269,' overpriced. parking is not included ($-- per day). breakfast it not included. wifi internet it not free and there is nothing nearby. pool area is crappy. the staff are rude. there is not a refrigerator or microwave included with the room. other than location super - would have been better.',not_happy
id37270,' this hotel was sufficient for a night is stay although the rooms were very small. the front desk person was really nice each time we saw her. our pillow cases seemed to have some marks on them (not sure if they were just stains or unwashed) so we requested two new sets of them for the beds. the housekeeper had no problem accommodating us. our other issue was that the toilet had almost no pull when it flushed. the breakfast was just okay. the only hot item they had were waffles. the rest were what you would expect for a continental breakfast - cereal juice muffins bread for toasting coffee. the price was right ($--) and i would consider staying here again if i was looking for a budget hotel. otherwise i think i might look elsewhere for something a little nicer. no big complaints but it was just an average experience.',not_happy
id37271,' we stayed here with two rooms both booked on points. the moment we waked in we were welcomed by the lady at the front desk. we had just gotten off a cruise so arrived early. they had one of our rooms available so she quickly checked us in and even offered us breakfast that morning! nice touch but after being - days on a cruise we definitely didnt need more food!! the location is great. the monorail and pike peak market are only a few blocks away. just remember if you walk down the hill you have to walk back up it! not really bad if you are in ok shape. our rooms were clean and comfortable. definitely a lot of space for a city hotel. both rooms face the road and had noise. not much considering we were in a city but if noise will keep you up ask for a room away from the road. we will definitely return when in seattle.',happy
id37272,' i stayed here because the last time i was in the seattle airport area i got blown off on at another (wyndham group) propety about the lousy wifi coverage and they lost my business. as the last property the connection here was pathetic even after asking the front desk to reset it. i likely wont return here either. positives: close to seatac airport and close to the light-rail stop to take if taking in downtown seattle. it is unknown if they will pickup-drop you off; there is an asian restaurant just steps from your door. negatives: tacky area with an adult cabaret rearby; rooms and tv channels are bare bone (none that i would watch). it appears they rent rooms on a weekly-monthly basis to locals.',not_happy
id37273,' ive stayed here several times and like the hotel is style cool modern rooms and splendid location. breakfast prices -- even by nyc standards -- are a shocker! $-- for two coffees one breadbasket and two glasses of oj (the waiter is welcoming may i pour you some coffee and orange juice somehow neglects to mention that the juice is $- per glass!!).',happy
id37274,' we just stayed at the days inn graceland and it was average. the location was great and i recommend walking down to graceland so you dont have to pay $- to park at graceland (what is up with that?). the breakfast was decent and they had a number of tables in the lobby to sit at. the room itself was decent. i could tell the furnishings (comforters throw pillows counter top in bathroom lamps) were new. the blankets on the bed and were really worn out. the bathroom was clean and it even had the new shower curtain rods that give you more room in the shower. i would recommend this days inn to people who want the convenience of staying right next to graceland but if i went back to memphis i would probably choose a different location.',not_happy
id37275,' this our umpteenth trip to san antonio. we normally stay at the drury inn plaza northeast. the drury name is synonamos with great quality. this year we wanted the kids to experience the riverwalk and all the attractions nearby. at first i was hesitant cause of gthe $-- dollar a day valet parking. after factoring in the convience of being right on the riverwalk i got over it. the building itself was an old ---- is bank building. the lobby has a lot of history exhibits ( a ---- car the original bank vault door and the telephone switchboard used back in the day) the halls on each floor reminds you of an office setup. the views from the rooms are spectacular especially at night. i recommend going to the -th floor indoor swimming pool area and watch the sun set on the deck. it is beautiful! the -:-- kickback and breakfast is now a staple at all drury inns. this hotel was packed (it was spring break in texas) yet the hotel staff made the events flow seamless. there was no long lines the food was hot and the drinks stayed plentifull. the only negative comment i have is the elevators. with the hotel being at capacity it seemed the hotel had only - of the - elavators running. it was great for me cause i got excercise by using the stairs but i was lucky to be on the -th floor. if i was placed on the --th floor i would not have been a camper. the hotel is located very close to all of the attractions (alamo el mercado ripleys) and also has a riverwalk entrance. so if you want to experience the riverwalk with all its glory then this is a great hotel to stay in. you can not beat the price for everything offered.',happy
id37276,' i was thoroughly pleased with my experience going to this hotel. i traveled with two kids and two dogs. pros: i was that my two dogs were allowed. bonus - no deposit was required. we got the room with two queen beds. room & bathroom appeared updated & clean amazing proximity to: downtown fiesta island sea world the zoo etc omg - fiesta island -- should be retitled to doggie-disneyworld (google it) cons: would have preferred more pillows. there isnt much a view parking may be free - but is difficult to get a spot later in the weekend evenings. needs a better dog run continental breakfast gets busy --- too busy that we skipped it most of trip overall opinion -- you are getting a decent price for a dog-friendly hotel.',happy
id37277,' we stayed in this inn during a busy weekend in san diego. upon checking in the rooms smelled like smoke even though it was a non smoking room. the bedding and the beds were old. (sank in the middle) the rooms had a fresh coat of paint. the a-c was old and could not adjust. the hallways look worn and shaggy. we stayed there for a rate of $--. a night do it was just like staying at a motel -. at night you can only check in at the walk up window.',not_happy
id37278,' we stayed here - nights for the dallas-steelers game great stay. the staff was very friendly and accomodating. with comfortable rooms to on site dining the overall property was great. they have an amazing breakfast with plenty of hearty and healthy options. would recommend this hotel...we will certainly go back.',happy
id37279,' we were assigned -th floor when we checked in. the room was very nasty and cold. bunch of hair stuck in hair dryer and there were some stuff (trash) on the floor. cold draft from cracks between window and airconditioning. they show us some other rooms but every room had simillar problems. finally we could changed to a little better room. but house keeping was still awful. the room have never cleaned enough. someday they even left a rubber cleaning glove in our bathroom! some front clerks were not nice. bell staff was ok. house keeping and maintenance was not responsible at all. location is good. price is not fare for the service and facillities after all.',not_happy
id37280,' having stayed here once before in ---- i was hoping there would have been an improvement in the standard of the rooms but sadly this was not to be. it’s a huge hotel (around ---- rooms) which is very well situated on -th avenue handy for penn station macys empire state building and many more sights but the grand lobby at odds with state of rooms. our room this time was clean enough with an adequate bed but had bad natural light and no bedside lighting. electrics were insecure and with wiring partially exposed; luckily we were an adult couple with no inquisitive kids! a huge tv cabinet dominated the room but there was little closet space for clothes. it’s far from being the best value for money in nyc with no complimentary breakfast wi-fi or in-room coffee maker. the staff were generally helpful but you sense the owners of the hotel are not interested in anything but making as much money as possible and relying on the largely young clientele to put up with the basic accommodation on offer. i won’t be going back a third time.',not_happy
id37281,' i traveled to new york with my sistermom and -- year old daughter and it was perfect for all of us. we were given adjoining rooms. the staff was great service was wonderful. i will stay here again when i bring my youngest daughter to new york for her --th birthday. the location is awesome!!! close to everything we walked or took the subway to everything.',happy
id37282,' my family and i stayed at the millenium un plaza for one night in early july. first ill start off with the -% negative aspect of the hotel: the elevators. these elevators suck. they are so slooowww!!! my goodness. in the west tower one of the three elevators was working on the first day (two were working the next the middle elevator were out of service long-term for rehabilitation). when you have one elevator serving -- floors that is a recipe for disaster. i saw a man who was just rescued from the service elevator next to the main elevators after being stuck in it! after seeing this i prayed to god that my family and i would have a room in the east tower. sure enough to my relief we were given a room in the east tower on the --rd floor. the east tower had four elevators with the one farthest on the right being out of service long term for rehabilitation. but the problems continued. i had just missed the middle-right elevator next to the out-of-service one. i waited for several minutes for the next one which annoyed me. however when we reached our floor (--rd) we learned that the people in the elevator we just missed were stuck inside! had we arrived a split-second earlier we wouldve not missed that elevator and we wouldve been stuck too. scary! that elevator was taken out of service so the only working ones were the two on the left. two elevators serving -- floors=very long waits (- minutes+) for us during the rest of our stay. i only used the elevator once more. all the elevators in the hotel are currently undergoing a long-term rehabilitation project so expect wait times to be long until it is complete. now that that is out of the way ill move on to the other --% of the hotel all of which was amazing. we drove up from dc to the hotel to check in for one night (i was staying for one night because i had to catch a plane the next day the rest of my family stayed another night). it started raining just as we pulled up to the hotel. the entrance was hard to find; we were driving up -st avenue but it turns out the entrance to the hotel is on --th st which is a one way street east only so we had to go west on --th st south on -nd av and then east on --th (three left turns). next time if we are coming from the south again we will go up -rd av instead of -st (a good tip to remember). the hotel is location on --th st between -st and -nd avs is actually quite convenient believe it or not. the nearest subway station is grand central---nd st two and a half long blocks west and two short blocks south where you can catch the metro-north commuter railroad to westchester county and connecticut the shuttle s train to times square the - train to queens and times square and the ----- trains up lexington av or down park av. it is actually not too long of a walk -- minutes at the most. plus you get to walk through a quiet charming peaceful residential neighborhood. a couple of bus routes run right by the hotel as well so transportation is not a problem. i liked the fact that there was no street noise in the hotel room due to its location in a quiet neighborhood. we got out of the car and a friendly gentleman ran into the rain and grabbed all our heavy bags. he was very strong. check in was about the average wait time; not too long but by no means short. all the staff we encountered on our trip were very kind and friendly especially to my brother who has a mental disorder. after the elevator adventure to the --rd floor my brother and i entered our room and our jaws dropped the moment we opened the door. the room was spotless nicely decorated and it was huge by new york standards! this is also the case at the other millenium hotel in new york (the millenium broadway hotel on --th st between -th av and broadway right off times square also a fabulous hotel). i plopped down on the quite comfortable bed. the bathroom was average sized. the only complaint about the room was the shower: it had a portable showerhead that you had to hold in your hand kind of inconvenient when you are trying to rub your body with soap! other than that the room was perfect. but the highlight of the millenium un plaza is without question far-and-away the view! if i could rate the view from my hotel room on the --rd floor on a scale of - to -- id give it a five hundred million. you get the idea. our room looked straight down -st av looking south. turn your head an inch to the right and youre looking across the east river into brooklyn. the view was so amazing and clear we could see the brooklyn bridge which is many miles south from the hotel. turn your head an inch to the right and youre looking at the entire manhattan skyline below --th st. looking at the empire state building lit up at night (cant remember the color) and the chrysler building in one picture without having to turn my head was breathtaking. watching the -th of july weekend fireworks over the east river was mind-boggling. i only wish i had my camera! silly me. i did not eat at the hotel restaurant but i ate breakfast instead at a little place nearby (i cant remember the name but it might be john is). very good eggs and corned beef hash! i am sorry this review was so long but everything in it has to be said. i had a fantastic time. i would stay there again for sure...after the elevator rehabilitation project is complete.',happy
id37283,' stayed in room --- the -- and -- of february and got bedbugs have to leave at midnight for another location. i did`nt want to stay there anymore. my wife got biten allover and now we have to clean everything and not sure if we safe home.',not_happy
id37284,' the pod hotel is a winner. the rooms are small but comfortable and functional -- sort of reminded me of a very roomy overnight train compartment. the hotel is newly renovated so it is very clean. the beds are ok in comfort but another pillow would go a long way -- also the pillows were cheap -- but what do you want for $--- a night. the neighborhood is grat with wonderful restaurants and bars. and access to the subway is great. this is a real winner.',happy
id37285,' this hotel has a great decor both in rooms and in the lobby-lounge spaces. the staff is excellent as is the free breakfast. the only issue is that the rooms are on the small side and though street noise is not an issue you can easily hear people in the hallways even around corners. it is in a great location and i would definitely stay there again.',happy
id37286,' restaurant on premises was excellent also. the room was so clean with an wonderful view of downtown and the mountains. we spent time on the balcony just relaxing and watched the sunset. downtown --th street shopping within - blocks of safe walking distance or use their complimentary limo.',happy
id37287,' i stayed - nights at wellington just myself (no wife or kids). i had a small single room. the room was functional but no frills. clean but old and a bit run down. comfortable bed. the walls are very thin so i could hear the elevator everytime it stopped on our floor as well as conversations in the next room and hallway. i didint really care becuase i was only in the room to shower and sleep (and im a very heavy sleeper). - hours after checking out i realized i left a nicenew shirt hanging in the closet. i called to see if i could have it shipped to me. the front desk put me in touch with housekeeping. housekeeping told me (in very broken english) the shirt wasnt there and to call back tommorrow. after three days of calling back and being told they had not found my shirt i gave up. clearly someone at the hotel (housekeeping?) stole my shirt.',happy
id37288,' we spent a week at this hotel in late jan. i was very concerned about the location prior to arrival due to the proximity to the airport however it turned out to be a great location for us. rent a car and you will be central to everything san diego has to offer. going down town to eat got old quickly due to traffic and crowds and we found ourselves spending more and more time in the point loma an area just north of the hotel. the whirlpool was very nice and big -- people can comfortably fit. the room was nicely decorated and the beds were comfortable. it is not a westin heavenly bed but it is far from the low end. there is airport noise but it is mostly during the day when we were away so it is not an issue. our room was overlooking the marina (away from the airport) so the other side might be different. $---day parking is very high and you have no viable alternative. it was interesting that long term airport parking in the area was $---day. my one complaint is the price of parking. seems very excessive and should be included in room rates. internet was only free in the lobby. the - lobby computers were in good condition and provided fast access. we checked weather and sites to see in the lobby prior to leaving for the day. overall we had a great stay and would consider this hotel if returned to the san diego area.',happy
id37289,' i had to stay a month in los angeles and this was my favorite place: good location very nice new rooms and the best price. since it is a new hotel version they are still installing phones internet and i hope so a elevator also. the place is beautiful the rooms are new and clean the tv is great the parking is huge and the location is excellent but the best thing is the stuff: gilbert always maked sure to help us with everything we needed.',happy
id37290,' i booked this hotel for a work trip based on other ta reviews and was not disappointed. i have stayed at other hotels in times square at much higher prices and i preferred the room and location of staybridge. i was a female solo traveller on business and did not have any issues with the location of the hotel and i never felt unsafe. in addition to the subway across the road there is a taxi rank around the corner from the hotel outside the port authority so it was very easy to get around the city. i requested a high floor (with a view of the empire state) so i was always able get in the lift and never waited more than - mins (the lift is usually full coming down by the --th floor). the room had full control of the a-c- heater which was useful for winter unlike many -* hotels which set a standard temperature for all rooms. i didnt experience the breakfast rush as i was usually there before -am. since the rooms have a small kitchenette i did bring breakfast to my room (the bagel fits in the toaster!) whilst on a conference call which was very convenient. it is not a luxury hotel and does not have the trappings like room service and a mini bar but i was to forgo these things for a clean well appointed room. there is also a full-sized fridge in the room so you can fill it with your own refreshments and many great places to eat out. i went a great greek bakery and tasty borek on -th ave and i felt safe walking a few blocks uptown to a great mexican place toloache. overall the hotel was more than adequate for a short term business stay. the rooms were clean and well appointed. the free breakfast and wifi were great value. the location is ideal - away from the mad crowds of tourists at times square yet still central and very easy to get around. i will choose to stay here on my next business trip above more expensive options near times square.',happy
id37291,' great location on -th avenue makes it convenient to carnegie hall central park broadway theater district and -th avenue shopping. subways are right outside the door rooms are a bit run down and in need of a facelift. do not leave food out in your room i had a mouse visit. good security after dark. reasonably priced for nyc.',not_happy
id37292,' in heart of indianapolis - walking distance from some key attractions. good public spaces; rooms spacious and well-appointed. staff amazingly knowledgeable and helpful - a really classy place in large part because of staff who know and care.',happy
id37293,' having made many trips to chicago we all ways stay in the lincoln park area of the city the hotel we have used for many years have stopped renting short leases. so we had a look a the hotel lincoln good location nice hotel good price and very friendly staff spent - weeks there in sep oct we had a good room very large bed - bathrooms all the fitting are new very clean room fresh linen every day could not fault the house keeping that goes for all of the staff they have a very good restarant on the roof great views during our stay my wife tripped over and had a nasty injury and needed hospital attention the hotel staff found out and sent her a nice cardl and choclates and ice packs etc i thought this was a nice touch we wish to thank all the staff at the lincoln would we stay again you bet',happy
id37294,' my wife and i just returned home from our stay in the french quarters. what a great place to stay if plans require you to stay in or around times square! neither one of us cares a bit for the glow the roar and the fervent pace of tourist-centric frenzy in the square. a conference at the nearby marriott marquis required us to stay nearby however. tripadvisor came through yet again with an excellent recommendation. located on w --th street between -th and -th ave the hotel is only a - - - minute walk to times square yet is far enough removed from it that it is entirely possible to escape the crowds. our room (#---) was well-appointed with beautiful comfortable linens and a nice bathroom. a lot of thought obviously went into the decoration of the room. the room was a bit on the narrow side however. this was solved by storing the luggage racks behind one of the chairs in the room. nights were very quiet even with the lively bourbon street bar two floors below us. never once did bar nor street noise disturb us during the night. we did frequent the bar during our stay taking two meals there. the food was well-prepared and reasonably-priced. there are many restaurants near the hotel as well. we did not have the opportunity to try them but appreciated the convenience of having them there. the service was excellent save for one small error. room service forgot to replace our used coffee cups one day. other than that however they serviced the rooms well. the front desk was helpful and friendly too both with check-in - check-out and in providing directions around the city. well likely look to return to this hotel if we need to return to the times square area.',happy
id37295,' i had to travel to venice beach la ca for business and stayed at the hotel erwin. it is currently under construction but the staff could not have been more helpful or accommodating. this was my last stop on a rather long trip and i forgot to call that i was planning to check-in early but they tried very hard to accommodate me even though i showed up - hours ahead of check-in time. while i waited for my room no less than - groups came down to check-out who asked if they could stay another night because they loved it so much. the room i stayed in (-th floor) was outdated by about --- years - had a very funky vibe and graffiti art on the entry wall. however the bed was comfy and they got my the hypoallergenic pillows id requested. there was noise from a bar below and a lot of light but the drapes solved the problem pretty effectively. the balconies they offer are pretty small and have chic versions of folding camping chairs on them which i didnt find very comfortable - unless it is really warm out id save your money from the balcony and just enjoy a regular room if you cant get the full ocean option. best part about the hotel is it is proximity to the actual beach (very short easy walk) and the rooftop lounge. they had delicious food great drinks and an excellent staff but if you want to go up there and have a seat to watch the sunset call ahead even on a weeknight. that said you can stand and get great pictures (see below) even if you dont have a table reserved. enjoyed my stay if youre going to venice to experience that location is vibe no way youd be disappointed. if youre not into the culture and funky atmosphere may not be your thing but you should at least stop by to check out the rooftop deck!',happy
id37296,' we reserved a room block for our wedding weekend and almost every guest complained extensively about their stay at the mountain star. one couple had to move from their suite because their door wouldnt lock so they put them in a regular room and the shower didnt work. then the tv in the house we rented didnt work and it took - hours for someone to come fix it. there were several times myself or our guests called the front desk and no one answered and never once did a manager call us to see how our stay was or appoligize for the isues. they billed my credit card for extra rooms because we did not fill all -- rooms the night of the wedding but the manager told me verbally she would count the house and the extra nights besides the wedding night toward our block. then when we called her to dispute the extra charges she tried to justify all the issues our guests had and said our guests must have broken the shower etc. the manager is completely unprofessional and i can see why they dont fill up their rooms. we felt terrible that our guests had such an awful experience- they all asked why we recommended they stay there- we should have put our guests at the hampton inn.',not_happy
id37297,' we looked at tons of luxury hotels in the denver area and chose the jw marriott reading reviews. we were disappointed. while the hotel was nice it was far from luxury--at least what weve exp. before. upon arrival the front desk informed us that our room was not ready and offered a handicap room. we politely declined just in case someone needed that room for the purpose it was intended for. we were then assigned another room (---) which had a horrible smell. after struggling with the smell i asked for a different room. a different front desk person quickly obliged and offered the same type of room on a different floor but with access to the concierge lounge. the lounge was ok but not fabulous or even quiet. we noticed there were numerous unattended teenagers running around the floors and yelling in the hallways into wee hours. the rooms were nothing more than standard. the beds were very uncomfortable and the pillows were flat and old. the bathroom was about the only thing worth noting--more upscale than the average. the hotel restaurant was very noisy and slow with service. looking at the website it stated a self-parking option was available but when asked upon check in we were told there wasnt an option and valet was mandatory. certainly more was expected for the price and the advertising of a luxury hotel. well go back to the area but it’s not worth the time (or money) for the jw marriott.',not_happy
id37298,' this was an excellent hotel for convenience to work space healthy and tasty breakfasts extremely clean rooms with working facilities including a good shower with hot water. my encounter with various staff members was professional expeditious and friendly. if you are looking for a clean comfortable convenient and affordable hotel then i would strongly recommend this one. we will be back.',happy
id37299,' i stay at a lot of comfort inns but this one was a pure example of why many people shy away from them and why i would seriously consider not staying at one again. i dont know if it was just the room we got but it was the most horrible room i have ever had at any hotel in my life. first it smelled like mildew. i dont know if they have an incredible mold problem or if they use really smelly cleaning materials but this room stunk to the point where i really thought id need antibiotics for my lungs after my stay. i would have switched rooms in a second except i got in really late and had four hours i had to spend in this room from check in to check out and i figured i could handle it. i never slept - it was terrible. i was spraying body spray all over trying to mask the smell but nothing worked. the bed... it was supposed to be a king but it was a full or small queen - couldnt really tell. and it was an old spring mattress and by old i mean the kind i throw out of my house after --+ years of sleeping on it. my husband and i kept rolling into each other in the center. and the springs were lumpy all over the place. the pillows someone else mentioned are very small. theyre square-sized and small but theyre like - inches or more thick. i dont know how anyone could be comfortable with that. the room i got was tiny. i mean enough room for a bed and desk and that is it. the pictures on the comfort inn website are nothing like what i experience for a room. the walls had been painted over so many seams and patchings it looked like it could crumble. the electric sockets were not flush to the wall - they were poking out and looked like sockets from the early ----s that were never upgraded. even the power switches were crumbling and old. the bathroom door had its hinges painted over and it was so loud and creeky nobody could sleep through someone else in that room going into the restroom. and you had to force it to stay shut. the shower is an old tile shower - tile on all - sides like the kind of shower you see at campsites. it was kind of gross - i wish i had a pair of flip flops to wear in it like i wear when im camping. the ac unit was pumping very humid sort of cool air and never cooled off the tiny room enough. there was a creepy window in the bathroom that led out to the street. i didnt want to leave it open but the air flow was better with it open. i have pictures to prove all of this so dont believe some of these super positive reviews that you see here. i have been a fan of choice hotels for years for their quality w- value but this experience was the most disgusting and disappointing ive ever had. in regard to service: in all fairness the guy who checked me in at night was very nice. id give him a positive review. but the next morning when i had to check out and get back on the road quickly no one was at the front desk. i waited for a while i called out to them etc. no one came out to help me even though the whole front desk area was all opened up and appeared to have someone there. i ended up having to leave my key across the counter on their computer keyboard and hope theyd get the hint that i officially checked out. that is another first for me! id never stay there again! you couldnt pay me to stay there.',not_happy
id37300,' do yourself a favor and stay someplace else. i have no idea why the reviews are so good for this place. no water pressure. slow elevator. smelly garbage in the hallway. there is no free wifi - never did connect. cheap towels-shampoo-soap. business center is a corner of a busy hallway. horrible. the only good thing was the view and the square footage of the room.',not_happy
id37301,' the hotel was great. we had a great time there. the room was spacious and clean. we enjoyed staying there and using swimming pools and jaccuzi which were open till late evening. location is very comfortable close to highway. we were also very satisfied with the meal in charlie is bar. we experienced very nice service from mrs karolina foss. at the beging we planned to stay for one night only but we liked it so much that we decided to extend our visit in this hotel.',happy
id37302,' i had the best experience in my -- years of business travel last week while i was at this hotel. cindy the young lady that works at the front desk went above and beyond the call of duty to make sure my stay at the hotel was a special experience. i was so delighted that i intend on only staying at this hotel on each and every trip i take to new york city. great job!',happy
id37303,' going home for the first time in -- yrs was a scary adventure having some where to stay and be comfortable helped a lot. there has been a hotel in this location for over -- yrs. america is best value is doing a great job continuing this building is history. everything was great the staff did their best to accommodate my family- - rms ground floor across or next to each other. the weekly rate was great for us! and the location absolutely great.. right off the i-- and within easy travel to many of indpls. attractions! would definitely recommend to other families..food groceries and target within walking distance.',happy
id37304,' fantastic breakfast made to order. also had a great free hour. just chips and veggies but any drink you like was provided. bermuda triangle was very popular. room was above average. carpet had a large spot and the bathroom counter appeared to be in need of repair. internet was available at $-- a day. overall a very nice place and plan to stay there in the future.',happy
id37305,' this is a great hotel for business or pleasure right next to china town. as this was a business trip i will add that it is a bit of a hike to mission but doable in heels - barely! if you can get a room with a view of the bay - absolutely gorgeous. this was my second stay here and i overlooked china town - kind of fun but there is a little park across the street and there was a women singing in chinese on a pa system all afternoon on sunday that i could hear up on the --th floor...not sure if that is a normal weekend thing or i just had a special treat. having said that normally i would be out playing and it would have been a non-issue but i was jet lagged from an early morning flight from the east coast...so that is a for what it is worth... the hotel has very modern rooms and facilities and both stays here they have been very clean. the staff was great - front desk bellhop concierge - and i cant find one thing about the stay that didnt make me . i will add that one of my hesitations about being on higher floors in hotels is the length of time it can take to get hot water - especially in the mornings - the hot water was almost instant on the top floor and i give that two warm thumbs up! the dining options within walking distance of the hotel are vast - the concierge will probably point you to the r&g across the street - and rightly so! i did have room service one night and the food was delivered quickly and just as ordered. wonderful hotel and another excellent stay....',happy
id37306,' we arrived at about -am after our flight was delayed by bad weather. we rang the hotel from one of the free phones at the airport and they came and collected us promptly giving us instructions where to wait. when we arrived the staff were friendly and helpful. we were at first given keys to the wrong room but eventually we got the right room which was good. it was large with two double beds and a bathroom. there was a funny smell but we were only there for one night. even when we arrived the secuity guard was still patrolling so i think it looked pretty safe although i probably wouldnt want to stay there for too long! breakfast of juice fruit bagels cereal etc was included we ate outside by the pool which looked clean. we then got the free shuttle back to the airport again. all in all i think that if you want to stay somewhere close to the airport with no frills then it is just fine. its nothing special but it is convienientclean and friendly which is all we wanted. we paid $-- for the room.',not_happy
id37307,' our friends who we were travelling with booked this hotel on priceline and got it for --- price. we had a decent sized room but no view. we didnt care as we were there to sightsee and the location made up for the lack of view. the hotel is attached to grand central station which is really convenient if you need to take the subway. the room was very clean with no bedbugs. yes the hotel lobby was under renovations but i sincerely dont see how this is such an inconvenience. it is not like you can hear the work going from your hotel room. ive read lots of complaints in previous reviews and sometimes i wonder how any of these people actually get to their destinations. yes the clock radio-ipod station was flashing --:-- but it doesnt take a rocket scientist to set the clock to its proper time thereby stopping the flashing. also the nightlight does flash in the bathroom but again if it bothers you close the bathroom door! and yes a room service pot of coffee and - croissants costs $-- but it is well indicated on the room service menu. we would pick up a couple of cups of coffee ($-.---each) at the market area in the lobby and bring them back to the room while we were getting ready to head out. there is also a small bar fridge that worked fine where we chilled bottles of wine. the location is perfect for walking or taking the subway. it is close to most attractions and there are great restaurants and shops in the neighborhood. yes we paid $--bag to store them on the last day but it enabled us to make the most of our morning (we checked out at -:--) as we were only leaving the hotel around --:-- p.m. and check-out is at --:-- a.m. overall i would stay here again.',happy
id37308,' the fairmont was the most beautiful hotel ive ever stayed in. my husband and i went there to celebrate our anniversary. we stayed in the original portion of the hotel on the -th floor. the rooms were beautifully appointed and very luxurious. the bed was super comfortable and i have a bad back. the only problem was that on the second to last night of our stay we were awakened twice first by guests on the west adjoining room who were apparently having some kind of business meeting then the guests on the east adjoining room started having a major fight and i had to call security. it was pretty bad! the hotel offered to move us to a different room which we graciously accepted and they put us in a tower room which was a corner suite. fantastic views! although we plan on going back we will definately stay in the tower next time for all of our stay as apparently the walls in the original portion of the hotel have very little if any sound barrier. we actually suggested that they might want to call mike holmes of holmes on homes and get some suggestions from him as to how to fix the problem. all in all though our stay was excellent and the staff were top notch!',happy
id37309,' i am a long-time and loyal doubletree customer and have stayed at their locations in a number of cities across the country. in my experience the service has been very good the rooms decent and the prices fair. i expected the same thing at the doubletree downtown boston when i was in town on a business trip in january ----. i was deeply disappointed. to make a long story short: i was told that i would be charged one price during my stay but was in fact charged another that was significantly higher. hotel management politely dismissed my concerns and insisted that i had to pay the higher price. subsequent attempts to resolve the situation after the fact have proven futile. i am deeply frustrated by doubletree is unwillingness to listen to my concerns or to resolve the situation. there is no way i can stay with doubletree again especially at this location given my experience.',not_happy
id37310,' james and i had a wonderful stay at sofitel lafayette square. the most outstanding experience was the excellent service. from bell boys to front desk and concierge everyone was very friendly but not obtrusive. very delightful indeed. i would definitely recommend my clients to stay at your hotel the next time i book them for their trip to the nation is capital. the rooms were spacious nice bathrooms and great location. very chic and contemporary.',happy
id37311,' we stayed april -- to -- ----. our group had three rooms. we were there of course for our daughters bmt graduation. this town does this graduation every friday all year long. so with this a consideration and the absolutely low cost of staying at this red roof one-half mile from lackland afb it was wonderful! the rooms were clean the staff friendly and they certainly went out of their way several times for all of us. the pool was great cleaned a few times a day. for the price location it is not the ritz but staying there made our trip more comfortable and convenient. when you havent seen your child for six weeks you are traveling from a far distancehigher air fare you spend most of your time on the baseand you must be on time for all events you cant beat it!',happy
id37312,' my wife --month old son and i stayed here during our holiday travels. a major reason for choosing this location was that they allowed us to bring our --- lbs. dog with us. the room was a good size for us and having the kitchen to prepare bottles and feedings were ideal. the elevator was a little slow and the trash room was ready for emptying but otherwise it couldnt be beat for price and location.',happy
id37313,' i booked the hotel metro for my daughter her good friend and myselft to stay in while we visited new york for the first time. the experience was all great except for the first night. i had booked a non-smoking family suite but the suite they offered us was smoking... and did it ever smell smokey! we had to refuse it. the front desk told us theyd move us in to a smaller non-smoking room until the next day when people were to check out. we brought all of our things down the next morning before leaving for the day and continued about our business. when we returned tired and hot at the end of our day... our things had not been moved to the non-smoking suite... and the new people at the counter knew nothing about our switch out. in the end.. they were able to get us in and all was well that ended well but the time spent messing with it was a bit of a bummer. we only had a few days! the rest of our time there - no complaints. we really liked the location alot... the breakfast is great... the service was great. id go back in a heartbeat... and would ask for the non-smoking family suite again.... but found the regular non-smoking room to be just fine too. book them. youll not be sorry.',happy
id37314,' we enjoyed staying at this location - close times square and broadway. after years of traveling all around the world i have never met a front desk this rude. do not stay here if you will need to interact with the front desk - and dont even think of a late check out or changing your reservation. there are lots of good hotels in this neighborhood. so check all the other too.',not_happy
id37315,' this hotel is in a great location for a short stay n nyc. the rooms are comfortable but just a litle bit tired. the service given by the staff at the hotel was good and any information we required was given readily. overall....a good place to stay and value for money.',happy
id37316,' stayed a week ago. rude front desk. broken shower handle - hard to turn the shower on and off. had told them before booking directly with them that we need a - hr delayed check out only then will we reserve a room. they said no problem at all. on the day the rude front desk person refused even though they had made an official note of it. told her the shower handle was broken.. she had no response no apologies just an oh! never staying here again even though we go to nyc every month - will stick to our usual hotels except this time we needed one near lincoln centre.',not_happy
id37317,' hotel is ok. rooms are clean. front desk is ok. for the price i would stay somewhere else next time. location is in a residential district. you need a car to get to anywhere....',not_happy
id37318,' we generally had a good stay at this hotel. it is located near penn station and many sights. aside from one person in the restaurant we generally found the hotel staff to be helpful. although our room was small as is often the case in new york it was well-organized and clean. we had significant problems with noise during our stay. our room faced --th street. street noises were frequent during the night with many loud noises from trucks and other vehicles. the hotel windows did not sufficiently block sound in our view making this among the noisier hotels where we have stayed in new york. we stayed in two different rooms in two stays in a single week. we found the automatic lights in the bathrooms did not function very well. we would however consider staying in this hotel in the future.',happy
id37319,' stayed here for one night on a good priceline rate ($--). it was ok. great location right off union square. the room was clean but it (and the bathroom) were quite small. i got a room facing powell street and the charm of cable car bells wore off very quickly! get a room which does not face the street if at all possible. a good buy at $-- for sure but before i would pay their normal rates i would go on priceline or hotwire and get a much better deal. for subsequent nights i got the park hyatt (one of the finest hotels i have ever stayed in) for a mere $-- a night! you could do much worse than the villa florence (i certainly have) but you can usually do much better also.',not_happy
id37320,' great location beautiful room however it needed a desk to work on. the breakfast is served in the japanese restaurant and was not at the standard that i expected.',happy
id37321,' luxurious hotel. comfortable beds. great bathrooms. friendly knowledgeable staff. any request was immediatly taken care of. lots of fun in the virtual golf-video game room. close to everything you want to see in seattle. great hotel for families. turn down service. in the morning try the virtual checkers and free coffee in the lobby.',happy
id37322,' was here on work related meeting. this place is awesome. everything is clean and beutiful. the room i had was overlooking the pool and golf course. excellent. the food was good. has a great pool didnt try it but walked by and was really nice. it is far from the river walk but it is a great place to relax. will stay here again if i come back.',happy
id37323,' had a great weekend at the alexis-seattle. guest services = a++++. front desk agent greeted and acknowledged us upon arrival (remembered that weve stayed there a week ago). great location right on first avenue. we are a kimpton intouch member and were upgraded to a wonderful executive suite. there are two other hotel (vintage park-monaco) in the kimpton family in seattle this one so far is our favorite for the amazing art displays by local artists. room was spotless nice decor luxury bath products. if you are traveling with a pet you pet will love the extra luxury pet-bed....and the tasty treats in the lobby. ps. the hotel gone to great efforts to welcome you and your pet (with his-her name) on a board in the lobby - woof!',happy
id37324,' king-sized bed (which was huge) internet connection (free) flat screen tv parking great front desk service swimming pool location near everything...and to top it off a great price. i was pleasantly surprised with this place. when i booked it i was thinking that it might turn out to be another sleazy hollywood motel because i know the area. i used to live a block away from this place but never paid it much attention when i lived in the area (i dont think it was the comfort inn at that time either). everyone at the front desk were so nice and accommodating. we were out in l.a. for a family function and the next day my aunt drove out and parked in the parking lot because parking in hollywood is pretty bad. the hotel only allows one car in the lot and i was worried about it getting towed while both cars (we had a rental) were there before we went out and when we came back. i explained the situation at the front desk and they were like dont worry about it . there were a bunch of spaces open at the time so i guess it wasnt that big of a deal but a lot of people could have been adamant about the one-car rule. it was a great stay and i would recommend this place to anyone coming to l.a. that needs an affordable place to stay that is near the major sights (the walk of fame is two blocks away).',happy
id37325,' ive stayed in a number of marriott hilton and crowne plaza properties in manhattan over the years and was really impressed with this hilton garden inn. my family and i stayed in a room with - queen beds. it had a nice up to date decor flat hd tv comfortable beds a fridge and microwave. the bathroom was pretty good sized for nyc. we had - kids in the room with us so their things tended to get spread around but every day when we came back housekeeping had made it really nice again. we stayed there - days so i talked with a couple of different folks at the front desk the concierge and a couple of the bell staff. everyone was very helpful and friendly and treated us like they were glad we were there. the gym is on the first floor and wasnt huge but the equipment was relative new and in good shape. i didnt try the restaurant but there is a pantry with frozen items cold drinks and snacks where we picked up items a few times.',happy
id37326,' went for a girl is trip- loved the quaintness and beauty of this spanish style resort. excellent customer service and attention to details- if you want to be catered on this is the place to go! smaller resort but exactly what we were looking for on this trip- excellent food laid back high quality resort! excellent spa services-- best massage with ray!---- however spa is a bit pricey. cant wait to go back with my husband.',happy
id37327,' checked in went to my room and couldnt believe the amount of kids running amok up and down the halls after -pm. had to call downstairs twice to get anyone to do anything about it and the solution? moving me! followed hotel worker down scary dark hallway to my new room and immediately called downstairs and demanded to be moved to another sheraton. my room was down at end of hallway - carpet was stained and there was litter scattered about. at end of hallway was a door with yellow tape across it that said construction zone . bright light behind door and strange noises. there was no way i was staying there. inside room was gross dirty -- stains on bedding upholstered chair. i wouldnt touch a thing. got out as soon as i could! dont stay here!',not_happy
id37328,' why youd stay here: youre right off of i-- it costs about half as much as a hotel downtown it includes breakfast there is a cool aquarium in the lobby it has hbo it has a mini-fridge and a microwave wi-fi is included. there are restaurants and services within walking distance a shuttle will take you downtown about every - hours it is near the northgate mall. free parking why youd stay elsewhere: thin walls breakfast scene might be a little chaotic for some (particularly travelers not used to all that goes with small children eating breakfast) mini fridge seems like a good idea but it is really noisy heater-blower easily overshoots comfort zone. bottom line: once again you get what you pay for. the hotel nexus isnt luxurious by any stretch but it has a lot of amenities a pretty convenient location if you need to be in north seattle or even downtown and it is very reasonably priced. seems like a no-brainer for a budget-minded traveller.',not_happy
id37329,' the hotel itself could use some renovation and face lift. the beds were comfortable enough but we found the -th floor room noisy due to street noise. there is no spa. the only pool was outdoor and not open. the shower was terrible - scalding hot or freezing cold were quite seriously the - only options. the hotel was chinsy with internet access offering pricey access in the room or - computers in the lobby that could be used for free for a --min sesison. no lobby wi-fi. however the restuarant wait staff were terrific (laverne and evette) as were the lobby staff (theresa)! the friendly staff made us feel welcome.',not_happy
id37330,' having been a guest of a number of hotels in manhattan it would be fair to say that this is my best experience yet. intercontinental hotel at times square is situated practically in the heart of it all only - block away of the wonderful and ever exciting times square area. the hotel itself is a nice building some feet from the intersection of --th and -th streets steps away you will find a subway station and across the street you will find a parking lot. rooms are very well appointed and quite ample for new york standards; you will find bath robes courtesy slippers a computer with internet (for a fee) and information of the hotel and new york. tv screen is large with a wide variety of channels; large bathroom with all amenities you would find in the best hotels. we were very fortunate to be assisted by very friendly hotel assistants from the front desk where emanuel was very helpful and friendly to bell staff who assisted us very efficiently upon checking in and checking out. room service was extraordinary the food which was of excellent quality it was delivered fast by a friendly and efficient waiter. doormen are always available and very helpful with assistance and directions. yes... i am talking about a hotel in new york: clean well located friendly staff ample rooms great service good food... even the most expensive hotels in manhattan not always meet all these expectations. this hotel does. according to my experience i highly recommend it.',happy
id37331,' we stayed here for - evening before setting off for a - hour drive to la early one wednesday morning late april ----. we booked this hotel as my girlfriend stayed here - years ago while on a us tour. the hotel has a trendy feel to it! its not a formal --- star hotel at all but if you need a cheap clean place to stay then this is cool. the location is alittle out of the main action but if you have a car its no stress. it has a car park next door which was $-- for the night! for the money i would say its defo worth a look',not_happy
id37332,' very nice hotel comfortable rooms very good restaurant and wonderfull staff.',happy
id37333,' close to convention center in gas lamp area. i had a wonderful king suite loved modern yet sea inspired decor. huge tub in bathroom. comfy bed. enjoyed free wine in evening and coffee in the morning. weather was bad so could not check out terrace. the valets were helpful and great at getting taxi cabs. loved front desk staff. only negatives were the workout facility was tiny tiny outside street noise loud on fri & sat nights and jsix restaurant was not good.',happy
id37334,' stayed here for a business trip recently. this hotel is clearly in a great location but it is a bit of a big cattleyard and it has well and truly seen better years. the rooms are very very basic and the air con in this place is just awful giving me quite bad eye irritation. the air quality is better outside!! no free wifi here either. wont be stayling again.',not_happy
id37335,' excellent staff breakfast rooms virtually everything but the parking garage entrance is angled and so narrow i couldnt get my toyota minivan in! thankfully we visited on a weekend so i found street metered parking. if there hadnt been a street spot available i dont know what we would have done.',happy
id37336,' the best feature of the marriott is it is central location close to high end shopping fenway park and other attractions. so much is within just a short walk and elevated covered walkways connect the hotel to nearby buildings. the rooms are small by marriott standards the bathrooms dated but accommodations are functional. service is friendly especially doorman valet parking attendants. this is a large convention and meeting hotel so common areas can feel rather impersonal and busy. we found the casual restaurant acceptable. if you are accustomed to similar menus at many marriotts the offerings at this location differ slightly. for lodging a serviceable location not a destination hotel.',not_happy
id37337,' the marriott boston copley place is conveniently located in the back bay area walking distance from newbury st is you like nice shops and great cafes ans restaurants. it is connected to the coupley shopping mall and the shops at the prudential. it has a starbucks inside very convenient to grab your cafeine fix on the go or stay there and enjoy. the staff in the hotel is friendly and helpful. the room was nice and clean.',happy
id37338,' the room was standard holiday inn comfort though the layout was unusual with the sink outside the bathroom and separated by a partial wall from the bedroom. the sound isolation was inexistant and i could clearly hear the tvs and conversations going on in the guestrooms on each side of mine. conveniently located near a light rail station the convention center and camden yards.',not_happy
id37339,' really enjoyed the old-time feel of the hotel including the original floor tiles in the elevator. great location to walk up and down michigan ave. right next to buddy guy is legends blues club. friendly staff. good restaurant and also features a club lounge. would certainly stay there again.',happy
id37340,' just spent the weekend in new york city seeing the little mermaid. this was our first time staying at the michaelangelo after a friend recommended. it was an absolute gem. one problem we have experienced at hotels in and around the theater district is that they seem to get a bit tired and run-down. not the case here. the rooms common areas and hallways were in excellent exquisite shape. the staff was extremely helpful and professional the entire weekend. my only complaint was what makes the hotel so appealing - the location. it is literally right in the middle of the action so if youre looking for a peaceful out-of-the-way this may not be the place for you. on the other hand i wouldnt let that be a reason to keep you away from here! it is well worth the reasonable price (especially when factoring in the large size of the rooms and the fantastic tubs in the bathroom!).',happy
id37341,' me & my best friend travelled to new york in january this year & after reading a few bad reviews about the waldorf we were more than a little apprehensive to say the least.... well all i can say is the people that write those bad reviews should be banished from all review websites...after six amazing days the only thing bad i can say about this hotel is it was a - minutes walk from the shops as opposed to the - minute walk we were hoping for..... the lobby is beautiful the staff at the hotel were great & went out of there way to bring us a very special heater for the room and our room was amazing with a great view of the chrysler building....the beds are like sleeping on clouds and after six days both me & my friend were reluctant to return to our own & the breakfast is pricey but def worth it for one day of your stay..... we were so impressed with the hotel weve already booked to return next year.......so anyone havin doubts dont listen to the bad reviews just look forward to the best hotel in new york....',happy
id37342,' i booked this - day trip trip via lastminute.com & i cannot grumble about anything. the hotel was spotless (our room was basic no fridge but a very large tv! but who comes to nyc to sit in the hotel room!!!) room was cleaned everyday-fresh towels etc. room was warm without the need for the heating on. when we arrived a the hotel the check in was a little slow the staff were all very helpful we requested a room high up as we was worried about the traffic noise we got a room on -- floor overlooking times square - result! ate breakfast out most days apart from the last two where we ate at the hotel & i wish we had for the whole duration of our time here we opted for the buffett breakfast & wasnt disapointed. nyc as a whole was brilliant (cold) & i am looking forward to going back but maybe not stopping as long in nyc itself. we did the skating in central park boat cruise around manhattan helicopter top of the rock empire at night watched the rockets xmas show went to watch the nicks at maddison square gardens & spent a fortune in macys oh & bought some uggs! was a little disapointed that nyc wasnt more christmasie (the tree at the rockafella centre is amazing tho). i would stop at this hotel again no questions asked!',happy
id37343,' reasonably priced best area : - blocks from pike street market. - block from serious pie - best pizza around. honest find. - blocks walk for the monorail to the space needle shopping center and everything else. the hotel is big and old with an antique elevator which is part of its charm. it is like france without the attitude. the doors still have a doorknob and a key and the bathrooms are mostly showers only if you want it in-room and private. seattle is such a lovely city to walk and discover. this hotel also offers its own stories of ghosts and corruption it is said that it was won in a poker game in the -- is... lovely honest find but dont expect all the usual extras. breakfast is across the street.',happy
id37344,' as a disclaimer i am never the type of person to write a bad review about anyone-anyplace. but this hotel needs to be shamed into changing! here are a list of horrible things about this hotel: -. the hallway stinks. -. our toilet did not work for two days! had to go to the second floor to use the bathroom. -. horrible plumbing. pipes banging on the side of the wall that woke us up at -am. -. out--dated room! couches were very old thrift store quality. -.not a flat-screen television in sight! -. rude housekeepers! -. everything at the hotel is old!!!!! -. a ----- min walk from the heart of times square. take a cab for $--. -. bed bugs?!?! --. mediocre front desk service. where did they find these people? the silver lining: our doorman held our bags when we got there early and ordered us a comfortable car on the way back to lga. we stayed here thanksgiving ----. that stay was fine. but in august ---- this hotel was atrocious. we will never stay here again!',not_happy
id37345,' everything we needed. great pool and breakfast. nice family room with ping pong and shuffle board that added to the fun. nice touch. airport shuttle seen many times- looked like great service although we didnt need it this trip.',happy
id37346,' we recently booked a stay at this hotel for five nights - we only stayed one night. the air conditioner did not work. they sent someone up pretty quickly to fix it. the bathroom door was broken and the ceiling was molding with parts of it falling down. i was afraid to put the kids down on the floor because it was dirty. the nice cheese plate that was advertised when i booked the room online was obviously on the fridge too long - the nuts were mushy!! this experience is not what i have come to expect from embassy suites!',not_happy
id37347,' stayed at this hotel while on business and it was excellent. great beds great bathroom nice service. terrific bliss products!! lots of positives. and definitely much better than many other hotels especially the standard mariotts etc. the cool vibe and low lighting is kind of overdone but who cares? it is kind of fun! only two items to be aware of -- no free wifi and expensive parking (which is to be expected in a downtown hotel). also compared to other hotel affinity groups starwood preferred guests (spg) really offers nothing -- not even a free bottle of water. so while id definitely stay here again and certainly would stay at other w hotels spg really needs to do more to attract the business traveler.',happy
id37348,' this was our second time at this hotel. unfortunately we were less than impressed and wouldnt be back. everything feels just a little old dated and worn out. the rooms are large which is a plus especially for newyork but despite the good size it isnt enough to make us want to return. the corridors to the rooms feel like something out of a ---- is cruise ship! it is perfect location if you are visiting madison sq gardens but for longer stays i think you could be in a better area. we also experienced some problems with the check-in staff. its ok but for the same price there are definitely better options in the city.',not_happy
id37349,' i highly recommend this hotel. if you are going as a family beware the photos of topless women in the lobby may come as a shock despite the artistic presentation. the decor is stunning with fragrant white lilies and orchids strategically placed near sitting areas. our stay featured a complimentary breakfast each morning which was delicious consisting of assorted pastries muffins and bagels along with coffee and juices. the rooms although tiny (try and find one in ny that isnt!) were comfortable and the bed complete with fluffy down pillows and comforter was comfortably shared by me and my husband. the closet contained two fluffy white robes that we used during the stay. the room was also complete with a minibar which we avoided like the plague due to prices. my only room complaint lies in the bathroom - the shower does not have a divider between it and the rest of the bathroom and the first night i showered there was a pool of water on the floor which seeped into the carpet under the door. the following days i stacked towels on the floor to avoid this problem. the room amenities were quite good - the molton brown bodywash and lotion were nicely scented and replaced each day. the best part of our stay at the night was our daily encounters with the staff - they were friendly helpful and made the stay well worthwhile especially the bell-boys and bartender.',happy
id37350,' this was my second stay at this hotel. it was not as good as first. the room had an odor. the ceiling over the sofa looked like it was going to fall (seemed like there was a leak). the quilt was missing. the rest room was not clean well. i went to cvs and purchased a bathroom cleaning product and cleaned myself and purchase a plug in room freshner. the first time i stayed it was great. i do not know what happened the second time.',not_happy
id37351,' the best feature of this hotel is it is location--within a block or two of times square. it was nice to be near times square but not right on it. the staff was friendly. the lobby is small. the free wi fi did not function in the room. the engineer who tried to get it working just said that the router was busy at the moment. the arranged transportation to the airport was a bit more expensive than a regular taxi but i enjoyed the convenience.',happy
id37352,' me and my mam stayed at this hotel at the end of may which was memorial weekend we went for my --st birthday and found the hotel lovely. the rooms were reasonable sized very clean and cool. the mattress was great as you could control how hard or soft you wanted it. the hotel is close to times square -th avenue and bloomingdales which is fab for shopping we walked everywhere and found it easy to see all the sites would recommend the sight seeing buses. we plan on returning hopefully soon and would stay at the radisson again. fab weekend unforgetable birthday.',happy
id37353,' this is a somewhat flashy old world luxury hotel beautifully situated at --st and -th. the continental bf was poor the rooms slightly worn and old the tv is almost useless the food and bev quite nice yet the people and the ambiance are classic old world charming !! lovely but not worth the price.',not_happy
id37354,' look no further for a hotel when staying in nyc. perfectly positioned; opposite the public library on -th ave you are between midtown and downtown and central to walking along -th avenue and madison ave! this hotel is for the client who likes to be on name basis with the staff! it is intimate and friendly. from the arrival you sense this hotel is different from any you have stayed. check-in is situated at a communal hub where you are offered a glass of wine. there is no concierge as every staff in the lobby-hub will be able to attend to your requests or questions. a boutique hotel the nightly complimentary wine in the library is a relaxed way to mingle with other guests. and the bar in the basement is a great way to finish an evening out with one of their signature cocktails or a wine from the expensive list. they also serve great tapas food which i highly recommend. this place is open to the public so it has a buzz. but because you have to enter from the hotel you get the feeling this bar is only frequented by new yorkers in the know ! the restaurant -cafe is on street level so as you eat here amongst locals you really feel part of nyc. the food here is delicious presented in a rustic- organic way good serving-not large and by friendly and efficient staff. as for the rooms we were privileged to be upgraded to a ispa room overlooking -th ave directly to the public library-who could ask for a better! it had a separate lounge and bedroom both with enormous flat screen tv is. the bathroom is enormous. a separate free-standing bath that you can soak in whilst you stare out the enormous windows to the cityscape! not to forget the bathroom products- bigelow- how nyc! the decor is minimalist with warmth from the dark wood feature walls honey colored wooden wardrobes and flooring and furnishing in those lovely taupe- neutral tones. this room has the stamp of chic! without sounding bias i cant imagine you would find hotel rooms in nyc larger and so well designed. the complimentary mini bar is a welcome treat! this hotel ticks all the boxes of a fantastic boutique hotel- under the very stylish and meticulous jonathan gm. he is one of those people who happily likes to get to know his guests you often see him in the library sitting talking to a guest all the time keeping a watchful eye over his hotel. we undoubtably will return.',happy
id37355,' the area is very busy but it is hotel is very convenient in terms of facilities: easy access to everything. if you like shopping the port authority bus station is right on the corner and you can get the transportation to woodbury common in - minutes. if you are a music-hall lover there is no better place. the rooms are comfortable clean; it is a good quality-value. the staff is very nice too. afternoon snacks are served at the bar every day. i would recommend this hotel. anne.',happy
id37356,' very nice hotel-great views-great location. if you have a car add $---night to your bill. they do not offer self parking-valet only and it is $---night. totally ridiculous. i would only stay here again if i did not have a car with me.',not_happy
id37357,' i stay either by myself or a friend of mine at this hotel. i love it. the male front desk staff are always cheerful helpful & go out of their ways to make sure that their guests are serviced & satisfied. doormen are amazing too & same critiria as the front dest when it comes to efficiency & helpfulness. mr. ali the bar attendant is more than fantastic & professional. house keeping are way too experienced honest polite & responsible. location is great reliable wifi comfortable & clean rooms-suits. i would highly recommend it either for business or pleasure. only - comment: the female staff at the front desk are helpful & polite but not cheerful at all. you feel as if they are bothered if you ask them anything but they do their work. thank you all there...',happy
id37358,' stayed for - nights at the hyatt for our first visit to chicago. check in was quick and efficient. all the hotel staff that we encountered during our stay were polite and friendly. we had a great newly renovated room on the --th floor that had a fantastic view of navy pier which was perfect for watching the fireworks. our room was in the west tower which was very quiet. the only negative comment i have is the room we were in was an accessible room and there was virtually no counter space in the bathroom only a small glass shelf next to the sink enough to hold a bar of soap and a toothbrush. valet parking was $---night with the word of the week program on the hotel is facebook site. the hotel is situated in a very convenient location for visiting many of the tourist sites. we visited navy pier millenium park the field museum museum of science and industry (great for kids and adults) took an architecture boat tour and taste of chicago. the architecture tour was one of the highlights of our trip and highly recommended. we will definitely return to chicago to see all the things we missed this time and the hyatt will be our first choice for hotel.',happy
id37359,' i dont understand why people are posting poor reviews of this hotel i stayed here the last week of july and had an excellent stay. if you ask questions to the staff they are more than willing to go out if their way to help you. the people that work in the mornings generally seem overwhelmed but the evening staff is excellent always going above and beyond what i would expect for a holiday inn. only complaint i have would be wish they had flat screen tvs in the rooms.',happy
id37360,' i have stayed at this hotel since they have opened. what a great product. i will not be returning to this property excuses are just that. stop making excuses and fix it. all i would like is to receive the services i paid for. to build creditbility the general manager each time you talk to him goes into a long discuss about his previous jobs to build some validation. holiday inn hasnt been apart of holiday inn worldwide for years now. it is apart of ihg that is pathetic when general manager is clueles about the brand he is working for. after this meeting i had there this week i will not return back.',not_happy
id37361,' i love staying at fairmont hotels because i know that im going to be staying at a quality hotel that values service comfort and a bit of style. the fairmont chicago doesnt disappoint. the city views are an added bonus.',happy
id37362,' okay my family and i first stayed at the hotel in july. it was in dumpy condition but we loved the location and the river view and we dont go to nyc to hang out in the hotel. we tolerated the stained carpets and the walls that havent been painted in a million years because it seemed like they at least made the effort to keep the place clean and we didnt see any critters. we stayed again in october and that time we killed a half dozen bugs over the course of two nights. i was freaked out but since i hadnt seen any the first time i thought maybe they were just due for an extermination. i mentioned it to the desk clerk when we checked out. she apologized and that was that. i decided to give it one more try in nov. it was such a great location i really hoped they had done an extermination and all would be well. well no such luck. when we entered the room in the late afternoon we immediately killed several bugs. i went right down and spoke to the desk clerk and asked if they had other rooms available. since both bug experiences were in the corner rooms and the non-bug experience was in the middle rooms i hoped it might help. in fact she told me she did have a complaint the week before from the same room but on a different floor. so for that first night she offered rooms that had only single beds which was not initially appealing to me and my husband but after killing a bunch more roaches in the span of - minutes we opted for the change of room. single beds were better than bugs. we were told wed have to change again the next night which would have been fine but we wanted some compensation for the inconvenience of having to move - times and for the overall ick factor. we slept uncomfortably in the single beds the first night but at least we didnt see any bugs in that room just peeling walls broken tiles in the bathtub and stained carpets. the next day i checked back in with the desk clerk. the manager offered us a paltry $-- reduction. we were appalled so we opted not to stay the second night. we go to nyc almost once a month and we stay at a lot of budget hotels. i know that roaches are everywhere but when you start to see them hanging around your room while the lights are on and you are present it is a really bad sign. it is absolutely not worth staying there. they obviously dont care if they have repeat customers otherwise they would make a bit more effort to address problems appropriately.',not_happy
id37363,' this place was great! stayed here - nights over memorial day weekend with my wife -year old and - year old. could not have picked a better location. this hotel is basically the hub of south san diego. we had a bay view room that also looked down over the huge pool area. bike rentals boat rentals poolside lounge poolside entertainment kids movies under the stars all part of the hotel! there was also a water taxi that takes you across to coronado island. seaport village uss midway gaslamp district and petco park are all within walking distance. had room service for breakfast each morning which was excellent it is delivered within -- minutes guaranteed. the fitness center is also great and there are also tennis courts and an outdoor basketball court all with bay or city views. numerous bars lounges and places to relax with a drink. the hotel is extremely busy but well staffed and so expansive that there are still places to relax in peace. will never stay at another san diego hotel again! if you desire a balcony be sure to specify a north tower room. boat rentals go fast so try to reserve a day in advance. the boardwalk runs right into this hotel so you can stroll right up the bay without any trouble.',happy
id37364,' mayflower park in downtown seattle is a historic elegant charming place with all the comforts of a modern hotel. the service was exceptional; we were greeted by a friendly staff member every time we stepped foot inside. our deluxe queen suite was large yet cozy with fantastic views of downtown seattle including the space needle. the hotel also happens to be in walking distance to a plethora of fun things to do and see; pike place market shopping restaurants; it could not have been more perfect! it was a treat to stay in such a bustling lively exciting part of this city especially for my first visit. i really got a feel for the place. p.s. the hotel bar oliver’s is also fantastic!',happy
id37365,' my -- yr. old daughter and i stayed here for - night. it was perfect for the the - of us! the room rate was terrific! when i was telling family and friends about the location and price they were amazed! ($--- total) we walked to radio city music hall american girl place time square and st. patrick is cathedral! the concierge was very helpful. we came in late and the not only held our room but upgraded us to a queen. the in suite bathroom was tiny but quite efficiently laid out. everything was very clean. i would recommend this hotel for anyone that is staying for a short visit and is okay with no frills!',happy
id37366,' i was surprised how spacious the room was. there was a large wetbar area with a fridge couch and seating area. the bathroom was a bit small and narrow but there was a large walk in closet and the bedroom was a separate room. the location is great and they even offer a free shuttle in an escalade downtown. i just tipped a few dollars to the driver each way. also dont miss our on the cookie buffet before bed. milk & cookies help make me feel better when i am away from home! note - overnight parking is like $-- and overnight valet is $--.',happy
id37367,' this is the type of accommodation budget conscious travellers look for but rarely find a combination of great location sparkling clean rooms reasonable rates and hosts that cannot do enough for their guests. located across the street from fisherman is landing on the north side of san diego bay this -- unit two storey motel is close to the airport i-- freeway numerous attractions including sea world excellent mexican restaurants and a take-out sea food eatery that is a favorite with locals and visitors alike. upper level rooms have a view of the harbour. rooms on the first floor open onto a spacious walled courtyard where guests enjoy free coffee and muffins in the morning. the facility offers free wi-fi and a loaner lap-top computer for those guests who did not bring their own. my interest was in bicycling. the motel owners graciously provided convenient storage for my bike as well as suggestions and directions for bicycle tours. the area has numerous bike paths; trips of -- to -- miles can be safely and conveniently done starting from this location. i enjoyed the hospitality at the dolphin motel for a week in december ---- and hope to visit there again in ----. i recommend this gem of a motel for travellers interested in clean safe basic and very hospitable accommodation in a convenient area of san diego.',happy
id37368,' i flew to chicago after an overnight stay at the london renaissance heathrow which was probably one of my worst hotel experiences in recent memory (read my review for some laughs). so i was just itching for a stay at the waldorf with some real luxury and relaxation. my expectations were high and im to say easily met. i received pre check-in emails from roman at the hotel asking if they could arrange anything for my visit. i asked for a driver to pick me up at ohare and this was taken care of literally in minutes. roman as it were also checked me in on my early --am arrival and not only found me a room to check in to but also upgraded me to something called the goldcoast suite. ah the serenity i was seeking had been found! the room was simply stunning located on a corner with a balcony. the only thing it didnt have was a floor plan so that i could find my way around it was that spacious. (note: i am a diamond member of the honors program hence the upgrade). my luggage was delivered promptly and i was momentarily confused when the tip i proffered was kindly refused saying this was a no tipping hotel. at first i kind of felt bad about it but then enjoyed it. the bathroom was enormous and well stocked with nice toiletries. the shower pressure was ok in comparison to most hotels ive stayed in yet im always aggravated by the excessive use of flow restricters. the air conditioning worked well during the heat wave for which i was grateful. the service was seamless and caring. for me this was demonstrated by the fact that when the housekeeper saw that i was using a water bottle as an ashtray on the balcony she actually took the time to leave me an ashtray with a set of matches. classy. if you want an oasis of calm in the city where you will feel comfortable and well taken care of then the waldorf is for you. it is location is in the middle of nightlife shopping and sightseeing. this is now my new favorite hotel when coming back to visit my old hometown.',happy
id37369,' on a trip to san diego for fun with my girlfriend. we found this hotel online and it had a - nite special. great value and close to a lot. we went to a padres game.',happy
id37370,' unbelievable quality for the price. comfortable beds clean friendly service. this hotel is convenient to everything in the heart of downtown. it has a fabulous restaurant adjacent to it as well. i highly recommend this hotel.',happy
id37371,' we spent three night at the sofitel for mlk is birthday weekend. the hotel is in an amazing location. service was excellent but not consistent (examples my parents in a different room received an orientation on check in no one picked up dirty dishes from the room etc.). we got a key card (and no introduction to the room or hotel). the room was very nice. luxury rooms are long and narrow but the hotel permits a - person occupancy (assuming children are in the mix). when they say double beds they mean double and not queen. still we figured out that the couch folds out. you have to request linens but that gave the extra sleeping room we needed. the room has no drawers for storage but the closet area is very large and gave us room to put our suitcases out of sight of the room. other people have described the rooms well so i do not believe there is any need to cover that here. i do note that we had a street view and no noise problems. the hotel arranged for a sitter for us. she was very nice but expensive ($---hr for - hours minimum). breakfast was not included in our rate (it is in some rates). we ate in the restaurant on two mornings. the food was good and more american than french (despite the baskets of croissants pain au chocolat pain au raisin and mini baguettes) but tasty. we had no complaints but the meals were quite pricey. they have crayons and paper for kids but no kids menu. i ate lunch with my children one day in le bar. it was not as good as breakfast and even more expensive ($-- hamburger or croque monsieur). i have no complaints about the prices but they are worthy of note. le bar was busy at night and had a line on more the one occasion. i cannot begin to explain how fantastic the location is. i would have given ---- stars if we could give ---s.',happy
id37372,' we spent - days of relaxation bliss at the grand for a girl is get-a-away. the hotel accomodations were excellent. food at the restaurant as well as the pool fare was fabulous. the granola in the parfait is a must try. the spa services were also spectacular. all members of the arizona grand staff were friendly and very helpful. highly recommend this hotel!',happy
id37373,' so nice great breakfast area sweet swimming pool near the old town. you can borrow dvd is which is nice you can get tea or coffe from the common area to your room. you can bbq at the pool in the evening. clean rooms good shower. would absolutely go there again!',happy
id37374,' i picked this hotel because it was very reasonably priced and within close proximity to penn station (--- blocks). it had everything i needed for a short business trip including access to computer-printer wireless internet and free breakfast. it isnt fancy -- i.e. it is not the place to pick if youre booking travel for your company vips and want to impress them -- but it is clean and seemingly well-kept. my bed was quite comfy and the room had a flat screen tv. the service was very good. when i made my reservations on the la quinta website there was no selection for smoking-non-smoking (at least i didnt see one) so the system had assigned me to a smoking room. when i got to the hotel there were no nonsmoking rooms available at my rate. however the desk clerk and manager gave me a free upgrade so that i could get into a nonsmoking room. that was very nice!',happy
id37375,' very basic room with fantastic wall murals painted by local artist. it was clean and cheap. for the price we paid we were happy with our room. it is in a central location. right next door to chinatown and close to the tram stops or a short --mins walk to downtown. breakfast (bagels cheese orange juice hot beverages toast etc) included in room rate too.',not_happy
id37376,' just back from a four night stay in the comfort inn. check in was smooth with friendly staff. as others have said previously rooms are a bit on the small side but then again you dont go to new york to spend time in your room. the location is ideal just a few blocks from times square macy is empire state building etc. the hotel is also just around the corner from the port authority bus station - perfect if you want to use the airport express bus. the breakfast room is tiny but we always managed to find a table. breakfast consists of the usual - cereals breads cakes and waffles. the room was clean with towels and linen changed daily. only problem we had was trying to figure out how to work the shower - a quick visit to reception and we had the answer. there is some building work on a skyscaper next door but nothing that would cause too much disturbance. we would certainly stay in this hotel again should we return to nyc especially for the price we paid and its location.',happy
id37377,' we have stayed at this hotel a few times since it was built just a few years ago. it is a nice place if you dont mind a bunch of families. it lends itself to large groups of kids for soccer baseball and other sports. it has food and beverages each evening as well as breakfast. the kids and their parents pretty well take over the place unless your fortunate to get a weekend without a crowd. we have been fortunate to be able to get a suite the last couple of times. it is larger and you dont hear any hall noise while in the bedroom. overall it is very clean and comfortable. again it is fairly new and they do a nice job of keeping it clean. this weekend we saw the pool but stayed away. i counted -- kids in the hot tub at one time and the pool was full as well. if you dont care about the pool it wont matter.',happy
id37378,' we stayed here for - nights because we had some hyatt certificates to use. i definitely wouldnt pay what they charge for this place. and the $---day for parking is outrageous. my initial impression was wow! this place is so nice! the lobby is very grand and the location is awesome walking distance to the gaslamp downtown petco park. the room itself was fine. we stayed on the --th floor and had a nice view of the water and seaport village. we had a fridge and a safe. they brought us a pack n play for our daughter to sleep in because we forgot to bring ours. well come - pm when we put the little one to bed and we hear the trains. even on the --th floor they are loud and annoying. luckily the little one slept through it but it was pretty ridiculous. also the bed wasnt that comfortable. it was a bit saggy and not great on the back.',not_happy
id37379,' the hotel is very clean and the staff is personable and professional. i had an upgraded sights and sounds room which included an hdtv lcd and upgraded sound system - it was great for sunday football! i was very impressed with housekeeping - they paid a lot of attention to detail and yet were invisible. if you want to be close to union square and stay in a brand name hotel hilton san francisco union square is a good choice!',happy
id37380,' the studio - in el paso is not the place you want to stay at while visiting. after a long drive we arrived at the hotel to an empty front desk at -:-- pm. the room itself was okay nothing too fancy and on the small side. unfortunately as soon as we got to our room i used the bathroom and the handle fell off the toilet. i immediately called the front desk who did not pick up. i then walked over to the front desk and called the after hours number which was posted on the door. somebody picked up the after hours number and i was told that somebody would be right over. im not sure why but they sent over a security guard who after inspecting our broken toilet showed us how to manually flush our toilet without the handle by sticking our hands in the tank. i told the security guard that this solution was unacceptable and that we would need another alternative immediately. he then told me that all that could be done would be to wait until the morning when maintanence would arrive. however that would also not work because we were checking out the following morning and in the meantime needed a working toilet. the security guard sort of just shrugged us off. i was eventually able to get ahold of a hotel manager who smuggly apologized for the problem and also said that nothing not even a room change could be done till morning. i let her know that i found the broken toilet disgusitng and unacceptable and that i expected to be compensated. in the morning i spoke with the manager in person who offered to give me one free night in the same room and also to fix the toilet. i accepted but was sorely disappointed with the poor service and the faulty room i was placed in. there are many many better hotels to stay at in the el paso area. dont make the same mistake i made by staying at the studio -.',not_happy
id37381,' i want to highly recommend the mediterranean inn in seattle washington. my husband and i stayed there for - days very clean comfortable and central. specially want to thank the staff shiela la tonya john and ross for being so helpful. we would definitely go back. juliet and salus de souza los angeles ca',happy
id37382,' i bid for - star lax on priceline and got this hotel for $--. the lobby was nice and cool design and the front desk staff were very friendly. i think my room was a lock-off room from a suite. it was small with a strange configuration. the furnishings looked dated and the upholstered chair had a big stain on the seat cushion. the tv sat on a dresser at an angle from the bed not directly in front. the room had a small desk and a refrigerator but no mini bar the window was small with a view of a parking lot. the bed was nice and comfy. there is valet and self parking. self park is easy and the garage is adjacent to the hotel by elevator. i dont remember the self park fee but i think it was $--. the hotel is immediately outside lax and really close to rental car returns. i didnt try the hotel restaurant nor did i use room service. there are several fast food places within a few blocks mcdonald is carl jr is. it is a very convenient place to stay if you have an early flight.',not_happy
id37383,' we stayed here for - nights and to be fair it was very goof. on arrival we were given a tiny room with no storage but were soon moved to a larger one. however we did have two evenings at around -.--pm when a maid used her pass key and just walked in without knocking. very uncomfortable with this but manager very apologetic. staff extremely pleasant and helpful. not sure we would stay there again. bedroom and bathroom clean but public areas not so.',not_happy
id37384,' to conclude our holiday in the u.s.a my wife and i treated ourselves on a - days stay in the fairmont hotel in san francisco. a hotel with a history which you can derive not only from the impressing lobby but also from the numerous photographs of celebrities that stayed filmed or performed in the fairmont. the fairmont hotel is a majestic building on top of nob hill on of the few buildings that survived the ---- earthquake almost undamaged. when we entered our tower room we where astonished by the views over san francisco and the bay. astonished to a degree that my wife who has not only problems with heights but also with windows that cant be opened felt rather uncomfortable. i decided to ask for a room with windows that can be opened and were without hesitation upgraded to a superb suite with a balcony on the backside unfortunately without a great view. a couple of days later my wife decided to control her vertigo to the utmost and surprised me with a second removal: to the tower room with bay views again! even now the staff was kind understanding and cooperative. the fairmont is located near powell- and californiastreet so you can hop on the cablecar any direction you like if desired after a great breakfast in cento [a kind of starbucks belonging to the fairmont]. the fairmont hotel was superb place for us to spend a wedding anniversary in san francisco thanks to it is kind staff everyone included!',happy
id37385,' stayed at the eastgate tower for - nights and found it to be an incredible value in a great location and within walking distance of major attractions and transportation. i found the staff to be courteous and helpful in all respects. i stayed in a junior suite and a friend stayed in a studio apartment in the hotel as well. both of the rooms were very clean with a kitchen and ample room. if you are looking for luxury and a modern feel this is probably not the place for you: the rooms and furniture are a bit dated (although very clean and comfortable). i found the hotel to be outstanding and will not stay anywhere else in ny...and i used to live in the city a few years ago. best value for the money hands down.',happy
id37386,' on jan --th i stayed here and i was blown away by the customer service i got. this inn was is a great area easy to get to also hot fresh coffee the whole time. the front desk person i belive his name was kay but not sure he was great he helped me and my wife get checked in and got us up to our room with ease. also this was our frist time in seattle and didnt really know anything about the area so we asked kay where good places to eat and see he told us of all kinds of places and we went to a couple and had a great time. normaly i dont write reveiws about places but with the mix of the hotel and the custmer service we i felt like i had to!!',happy
id37387,' the rex had one of the most friendly knowledgeable and helpful front desk staff ive seen in a very long time! the wine lounge bar staff and comfortable chairs made for very nice relaxing time. we thoroughly enjoyed the entertainment and free newspapers as well.',happy
id37388,' we booked a room at the bhh for a thursday night in early august. greeted by the valet and doorman. the front desk staff was efficient. when i was told that i had a city view room (this isnt a bad view by the way even though im sure a water view is considered better) i asked about an upgrade to a water view room. i was told that none were available but they could upgrade me to a jr. suite city view. it was an offer i coulnt refuse. room ---. -- and - entry hall (-.- meters x - meter approx). nice spacious marble bathroom with good water pressure in the shower. there was a vanity-makeup area adjacent to the bathroom. - x -. the bedroom was decorated laura ashleyi-sh according to my wife. the pillowtop mattress was just right. same for the pillows. bedroom size was a normal -- x -- (- x - meters approx). separating the livingroom from the bedroom was an arch so the lr and br had no real separation. this area was - x -. the livinngroom was spacious and comfortable. -- x --. if size matters to you a jr. suite is the way to go.',happy
id37389,' great hotel with latest amenities and modern touches in the rooms. great location. not sure it is worth the price though. better book early.',happy
id37390,' my husband and i came up to philadelphia for an overnight stay and wanted something downtown. i found a special for le meridien online that included breakfast and parking. we were very with the location of the hotel a few blocks from city hall and right in the thick of things. we were able to walk around the city center at night and had access to really great restaurants. the hotel is next door to frank furness’ pennsylvania academy of fine arts and it has a cultivated artsy feel to it. the modern décor set in a historic building really works and they have paid a good deal of attention to lighting ambient music and artwork. we stayed on an upper floor and our room while not huge was very comfortable and well-appointed with a good view. i would stay in this hotel if you are looking for hotel in a great location and an updated urban feel combined with character. the service was very professional and polished. breakfast was great; we were not limited to any special selections with our deal. would definitely come back and stay here again.',happy
id37391,' well placed for walking to fishermans wharf or for catching a bus. rooms are average and the wi-fi reception on the --th floor wasnt great. there is a free continenal breakfast which was fine but the dining room got quite crowded. we stayed for - nights and it was fine for what we wanted. if you want a reasonably priced hotel for visiting the city then this will suit you well.',happy
id37392,' lobby updated rooms not so much. i would suggest calling for the airport courtesy shuttle after one lands i called at the curb and it took more than -- minutes for the shuttle to arrive. it is a five minute -+ mile trip by car. front desk was nice and helpful.',not_happy
id37393,' everything about this charming boutique hotel is complimented by their restaurant lola and heightened by the delightful welcoming and is there anything we can do to assist you? staff. this is one not to miss - at the very least stop in for a cocktail and feel the overall energy and atmosphere.',happy
id37394,' we stayed at the hotel monticello for - nights during my daughter is march break. we had an absolutley great stay. the valet service was very helpful (thank-you cruz) and the location perfect. although just steps to the main stretch of georgetown i found that the road that hotel monticello is on was very quiet and peaceful. the decor is a little outdated but we learned that in a few months it will go under renovation. there is no restaurant but they do have breakfst which was very good (great assotment of fruit yogurt passteries and bread). the rates at this hotel are also amazing in comparison to other hotels in georgetown. also even if you want to see the sites in downtown washington the subway is only about a -- min walk away.',happy
id37395,' we stayed here in august ---- and spent three nights at the omni san fran. this is an absolutely beautiful traditional hotel. it is very well maintained the rooms are nice etc but you should not expect a modern hotel-decor. it is a high-quality hotel in the style of what i would describe as similar to the classic quality fairmont (sorry to compare it to another brand im just struggling to find the right terms otherwise) experience. the omni sf looks and makes you feel grand. the service was impeccable. we had an unusual request to bring champagne glasses ice and a bucket up at a particular time etc and it was done by the desk staff no issue. all the staff were extremely courteous and exceptionally knowledgable. it was a special weekend for us as we got engaged so well always remember our time at the omni happily. the only thing i would say that was a negative experience was the internet usage fees. i havent checked but i trust they have it posted in the information book etc that there is a $-- daily fee for internet. all that said when youre staying at a high-end hotel in ---- i naturally assumed internet would be included and you wouldnt get nickel-and-dimed with fees. that language is stronger than my actual sentiment - i really loved my time there but getting hit with a $-- or $-- extra charge for internet didnt leave the best final memeory unfortunately.',happy
id37396,' i arrived at the sofitel philadelphia and was greeted with a smile. i was on last leg of business trip. the beds are amazing -- slept like rock!',happy
id37397,' #name?',happy
id37398,' i have just returned from a stay with my friend in this hotel and it was fantastic ...... yes the room could do with a freshen up and the bathrooms but it was spotlessly clean ... great staff.... and the location was fantastic .... we had an amazing holiday and will definatly use this hotel when we return next year thank you edison hotel. june and sarah',happy
id37399,' the standard hotel met our specific needs perfectly. we traveled to new york to visit our son who is a student at nyu. he lives in the east village and this was the most suitable hotel we could find near his apartment. as it turns out i would stay here again just for the hotel itself. great location walked to little italy chinatown and the village. close to subways which we took all over manhattan and just by asking were given a room on the --th floor with a fantastic view of lower manhattan. staff was courteous professional and provided everything we needed including an on site computer with printer to print out our return flight boarding passes. much more convenient than an airport kiosk. the hotel bar was a nice spot to end the days activities with a short walk to the elevators. will be staying here next year when our son graduates. thanks to the standard east village and their staff.',happy
id37400,' excellent hotel - friendly and helpful staff & beautiful room - especially the bathroom.',happy
id37401,' we took a chance on naming our own price via priceline and ended up here. i will not make that mistake again. it took almost half an hour to check in our non-smoking room reeked of cigarettes the louvered windows were missing pieces of glass so we heard everything that happened in the parking lot and had no privacy the wireless connection was intermittent the a-c couldnt adequately cool the room and the decor is really outdated. the location is convenient and the price is tempting but id much rather drive a little further for a comfortable stay.',not_happy
id37402,' we stayed at the wharf hilton for - days ; check in was very good and smooth even if there was no immediate upgrade( being hh diamond) possible due to a fully booked hotel . checkin staff managed to get us our upgrade - days later as was promised but this was still a nice surprise. our first room was on topfloor so hardly any noises from neighbours and nice view over part of san fran. our upgraded room was on first floor so we had some noises from upstairs neighbours but that is to be expected in older buildings as these ! hotelroom( both of them) itself was spotless cleaned very well on daily basis and anything needed was provided by housekeeping. maintenance was very good and all amenities were checked and supplied every day of our stay .all in all was this one of our best hotelstays in san fran in the past -- years we are visisting the city on a very frequent basis .our stay certainly gave us very good value for our money ! breakfast buffet ( continental -) was very complete and fresh ; if one wanted warm foods as eggs or pancakes there was a surcharge of --$ but this we never tried .restaurant is only opened for breakfast but choices to eat out are plenty in the area .area around the hotel is safe and by streetcar or cablecar one gets very quickly to downtown san fran for shopping . only minus observed is that some members of the front desk staff can certainly work on their people skills and should be reminded by mangement that they are in the hospitality business but that was the only minus for us .',happy
id37403,' the hotel is ok - parking is expensive (-- us$ for - days) but rigth next door to the hotel - with direct access to parking lot from hotel lobby. easy. great outdoor pool - rooms are like a normal hotel room but small. staff isnt that great. they could be more friendly. when we came the ac didnt work - they did however transfeer us to another room fast. also they forgot to give us breakfest tickets - so we looked rather stupid the first day we had breakfest ! then they only gave breakfest tickets for - persons - (we was - people on vacation and we booked the room for - persons....!!) so not so great - but ok hotel in center of boston.',not_happy
id37404,' the place was hit or miss. the first two nights i stayed with a friend..it was okay. small room blue lighting very modern and it was clean. the lounge downstairs is a popular place. the rooftop bar does have a fantastic view. the next two nights however were a nightmare. i left the first room because it stunk of smoke although it is smokefree...then i went to a second room and there were bugs in it...so im not really sure about this place to be honest. but then again it is a hotel in nyc so ive come to expect it here. the lobby is nice however. the rooms are very small.',not_happy
id37405,' my business trip got extended unexpectedly and i found the alexis on expedia app and said it had rooms. i just showed up and showed them the expedia rate and they gave it to me no questions ask. room was super clean and elegant. we had - queen suite with couch balcony kitchenette. what a nice place to relax! we also had a small outdoor balcony. the location is perfect for downtown seattle sight seeing. about half way between pioneer square and pike market. the staff were extremely friendly and service oriented. for the price it was much nicer than i expected. i would definitely stay there again.',happy
id37406,' we were so with this hotel. from the moment we pulled in to checking out the hotel staff were very pleasant. our room was beautiful and exactly what we needed. our view from the room was magnificent the pools were fabulous the room service was well priced and the food was good. the firefly restaurant had amazing food as well. it is the perfect location for anyone (especially with kids) going to the zoo safari park or sea world (which is literally across the street!) my husband our - kids and i couldnt have asked for anything more and we cannot wait to book another trip.',happy
id37407,' this was a nice clean place with most of the amenities you would find at a boutique hotel. the pillow menu was a nice touch but they did not need to deliver them separately (do i tip a pillow guy?). the best thing about this hotel besides the cleanliness would be the location. you are located just a block away from michigan ave. and a couple of blocks away from the hancock building. there was a downside to this hotel. unfortunately with the good location comes a ton of street noise. about ten sirens a night and a lot of honking from angry motorists. the installation of a double pane window would do wonders for the noise and the draftiness of the current window. until that is done just request one of the pillows that has speakers inside and that should help.',happy
id37408,' very good location for the price and facilities. room size clean generous almost a full size kitchen is quite ott (ny is not the place to be spending time cooking! but fridge and drinks making facilities very useful - saved us loads of money) the evening we arrived the hotel had put on a drinks and eats party (for free). i understand this event happens on a regular basis. great way to meet other guests. free buffet breakfast was a bonus as eating out in ny is very expensive. only a little sad that there was no panckes or waffles on offer. quite amazing that they encourage you to take food away. the even supply plastic boxes for the purpose! there are only three lifts and at busy times they dont always come straight away - but there is no room to install any more. would definately stay here again if returning to new york',happy
id37409,' i found the staff exceptionally polite and helpful. check-in even - hours early was a breeze (otoh the check-out button on the room phone wasnt working but it was a minor annoyance). while i didnt much care for the furnishings-color schemes in the rooms or corridors everything was comfortable immaculately maintained and professionally managed. there seem to be lots of meetings and conferences here. while i can see how this might strain property resources as other reviews have mentioned during my stay everything was well run. a few minor quibbles: as others have mentioned there is a high level of neighborhood-external noise .. bring earplugs. the elevators can be slow and quite crowded during peak hours. while the property is technically central it is far enough away from union square-cable cars-market st that some travelers (elderly or with small children) might find the walk more than they bargained for. others will have no problem and sfo is nothing if not a walking city. overall a reliable choice for the leisure or business traveler especially when discount rates are available through one of the online services (<$----night is a bargain for *any* >-star san francisco hotel).',happy
id37410,' we had a nice stay. nice bar across the street. no beer- no alcohol allowed in pool area what i did not like because it was --- degrees everyday sitting around the pool with a drink would of been nice.',happy
id37411,' i stayed a few days during the week for a national conference at $----night for just the room no breakfast buffet. all things considered i feel a bit ripped off even though i’ll be reimbursed. i would consider staying here again for $--- or less. if you want to be within very walkable distance of the white house and various other dc attractions then youll pay more. for a busy conference it didn’t matter to me where it was located. there are plenty of restaurants nearby. the hotel has two main eateries. the bar is very comfortable for a couple of drinks. i heard that their calamari was good. there are other places to eat connected to the hotel down a hallway near the starbucks. one of the places i know is a five guys burger joint. the conference food was continental breakfast which was better than average. my schedule included one conference lunch-every food item served was either very good or excellent. the hotel staff was courteous and helpful on several occasions. i had room service (--% tip automatically added) the night i arrived because it was pretty late. when i called they said it would arrive in -- min or less. it was late and i was tired so i called them right back to say that if it could not arrive within -- minutes then i wanted to cancel it. they made a call and let me know very nicely that they could meet my time request and they did. the crab and roasted corn chowder was the best thing i ate while in d.c. it came with several different types of warm rolls too. as another reviewer put it the rooms were well-appointed but i was a bit let-down regarding the size. four people would feel like canned sardines. it would be slightly tight for two unless one of the two was sitting down. there was barely enough room for two beds and a chair next to the outside wall. the bathroom was also quite small not even room for a towel rack except for the end wall of the bathtub. the hair dryer was on a hook on the back of the door. your room is quiet if the rooms next door only have one person. one neighbor hosted a fellow conference goer for awhile and their conversation was pretty easily overheard. it was mostly quiet at night however so i slept well. my room was on the inside courtyard. the bed was the best feature-very comfy (but not too soft) with down duvet and several down pillows. no allergy problems maybe the sheets are hypoallergenic or something. the elevators were annoying. someone decided that the time-tested simple elevator system that works practically everywhere else wasn’t good enough for the j.w. i’m sure some think it’s cool-i do not. it didn’t help that in the lobby there was a list of destinations (like ballrooms) with floor letters next to them. too bad there were no buttons with letters only numbers. the hotel did feel elegant. but there were enough stains here and there to detract. the hallway carpet pattern was busy so i guess it was easy for the cleaning staff to miss the piece of fallen food i saw for a couple days. they were resurfacing the swimming pool while i was there but did offer a pool pass to some other property. the health club was pretty nice. there were plenty of machines of various types. the other thing that i appreciated is that the cleaning staff didn’t needlessly leave lights on when they left. there’s a light switch right at the door so if you want light you have it. i was without an internet device for my trip but i heard others complaining about the spottiness of the wifi.',happy
id37412,' my wife and i stayed their after a business meeting i attended in san jose ca. a friend suggested this hotel and she described it perfectly. great location clean rooms and friendly knowledgably staff. we are not interested in getting caught up in the tourist traps of the city. the staff knew exactly where to send us for some great meals. thanks t. thompson rhode island',happy
id37413,' i stayed in the hudson in december ---- with my finacee. the hotel is very well decorated and the staff are friendly and helpful with regards to restaraunt recomendations and general service. we stayed - days and ate in the restarant once which was a nice experience you generally sit on a long table with other people which adds to the social aspect the food was of a good quality and we enjoyed our night out. we stayed in a standard bedroom which was very small which isnt unusual for new york but does take something away from your stay. the hotel has quite a trendy bar downstairs which seems to be frequented by revel goers on a night out most nights which may not be everyone is cup of tea but if you do venture into it then it does have a good atmosphere. the location is pretty good being near the south west corner of central park and time square within easy walking distance. all in all i had a nice stay but would look to go to a different hotel if i returned to new york in the future.',happy
id37414,' we stayed here last week for four nights while visiting my daughter-son-in-law and my newest grandson. i first stayed here about -- years ago when i believe the hotel was quite new and it was a red lion property. stayed here again in ---- and my recollection is that the hotel was quite good then as well. since then and fairly recently it has gone through a major update of the rooms and there is still more to do apparently. the rooms are pretty good size for a hotel of this caliber and it was obvious the furnishings were quite new. the bathroom was on the small side but certainly sufficient. the king bed was great! the room was very quiet as it was on the north side of the hotel away from the i-- freeway. if youre on the south side you will hear the freeway noise and the san diego trolley horn. we experienced a couple problems with the room. on the first day we returned to the room about -:-- pm and it was still just as we left it in the morning. and no we didnt leave the do not disturb hanger on the outside of the door. called housekeeping and they didnt know what had happened but did replace the towels and a few other things we requested. never have had that happen in any of the ---+ hotels weve stayed at around the world. had one lightbulb that was burned out when we first arrived - it was replaced the next day. we complained about the tv reception on four channels (-----) that made viewing impossible. they said they fixed it on the second day but the problem still existed. the rest of the channels were fine. on the third day our hair dryer disappeared and they had replaced it with a very inferior model. my wife contaced housekeeping and the next day they brought back the original type. that made absolutely no sense to us at all but they made it right. we had a package that included self parking (short walk) wi-fi and breakfast buffet. the wi-fi worked perfectly for both our laptop and i-pad. the buffet was okay nothing special but a fairly good selection of fruit eggs bacon sausage breads muffins cereal etc. the coffee was quite good too. the service was also excellent. would we return to this hotel yes i believe we will as it is conveniently located and had a very good staff with resonable prices for the san diego area.',happy
id37415,' loading and unloading the car was easy the staff was friendly our room was large and clean and the bed was comfortable. the is free wireless with a reasonable speed. we were very pleased and would return afain',happy
id37416,' pros: + although as has been noted the hotel is little faded (for example the marble on the steps to the pool is missing in places) overall the hotel is in good condition + good value compared to the downtown hotels + lots of restaurants within walking distance (and also us stores for international travelers to buy from gap-target etc). tip : ask the front desk for a local map + if you have a gold marriott card - on executive floor the breakfast option on the lounge is nice (unless you are a lover of a full cooked breakfast) + free and extensive parking + a nice tree lined valley at the rear of the hotel nice to stroll through + if you have a room facing outside (avoid the ones overlooking the atrium) the rooms are quiet. cons: + its the other side of the city from the airport - the trip will cost $---$-- + its also a $--+ trip to the convention centre - downtown. tip: try and avoid the rush hours (which are fairly short)',happy
id37417,' i spent - nights in may ---- at the mosser hotel and found it a good option if youre not concerned about major amenities and just want a place to sleep at a good location. pros: the location was great. youre within a block and a half of bart-the muni is main rail line the cable car turnaround point and the main visitor information center plus all kinds of stores. i had everything i needed in the room and it was clean and an efficient use of space. the place is well run and the people running the hotel were polite and helpful. cons: the room is small. one person is fine two had better be friendly. there is also limited storage if youre staying more than a long weekend and have graduated beyond everything fits in a backpack status. dont drive a car while staying there if possible. it cost me $-- a night in parking. it has a restaurant but it is not cheap. bottom line: i got a discounted rate through hotwire. at the under $--- rate i paid it was a good deal. would the location justify paying more? maybe but i wouldnt pay extra to stay there over another hotel in the area.',not_happy
id37418,' great hotel in downtown. excellent service. great room service. rooms are in need of an update but to be a --- year old property it is tops. highly recommmended.',happy
id37419,' this hotel is a horrible representation of what downtown jacksonville has become. my dad and his wife stayed here for - days during my college graduation the weekend of may -th. the first room they were put in didnt have any hot water and the safe was broke. they moved them to another room and that safe was broke. they sent a guy up to look at it and he said that he would try and get the part for it the next day. well...come to find out...none of the safes work in the whole hotel! then we went to lobby to have dinner one night and i had to take my family is order and deliver to the waitress at the bar because the few people that were sitting there (mind you there were - waitress at the bar) needed her attention more. we ended up moving to the bar area just to see if we could keep her attention to get our food. she talked on her phone and subjected everyone within earshot to her crappy music coming from her own personal stereo. it took us - hours to complete the entire meal!! and the parking sucks!!!! finally my dad called the front desk for a wake up call for the morning they were leaving. the front desk said that their system was broke and they couldnt give anyone a wake up call. seriously!!!! write down the time and just call the man for the love of god!!! is that really too much to ask???? apparently so. if you need to stay in the downtown area try a bed and breakfast instead. do not go here!!!!!',not_happy
id37420,' my husband and i stayed at the celebrity for - nights in october ----. we got the room for $-- us per night. the room had a king size bed. the size of the room was comparable to many - star hotels that i have stayed at. very clean room sheets & bathroom. there was a separate nook with a fridge and microwave. there was also a great hairdryer and iron & ironing board. you also cant beat the location in hollywood - about a - minute walk from the hollywood & highland complex (enter through the back entrance). very convenient location if you dont have your own transportation. breakfast was great - variety of bread & muffins juices tea and coffee. brilliant staff too - all - staff members we encountered were polite friendly and helpful. a very nice change! the hotel had a great vibe this is also important to the feel of a place. i would stay here again in a heartbeat. any questions feel free to email me.',happy
id37421,' upon arriving at this hotel i was greeted with a smile and a warm cookie!! my checkin process was seamless at the front desk which is always a wonderful surprise when traveling on a regular basis. the guest rooms in this hotel have been newly renovated and they were beautiful. i loved the bath ammenities as they smelled like citrus and were noto cheap. when i finally laid down to bed i had the best nights rest i have had in a very long time. thanks so much to the doubletree dallas market center for making my short stay very very sweet. i will be back!',happy
id37422,' parking is at a premium in san franciso but it is free at the coventry. the room was great and although there is no restaurant there are so many eateries in the area it is easy to find a variety of food. if you are looking for breakfast turn left and walk a couple of blocks to mel is diner for a great experience.',happy
id37423,' i stayed here on business for - nights. i had a king room on the -th floor and found the room comfortable with the usual facilites (see photos): - large hd flat screen tv - coffee - tea making facility - desk phone internet access ($--.-- for - days at time of writing this review) - complimentary toiletries - hairdryer - iron & board in-room i made use of the hotel is gym which provided a decent amount of equipment and a pool; towels provided in the gym area which is located on the -nd floor. the hotel has it is own bar (see photo) and restaurant both of which are good but relatively expensive compared to restaurants around the local area. capitol hill is literally a - minute walk from the hotel (see photo) so location is great for the tourist (although i stayed in a b&b when visiting here last year and found it to be more personal for a holiday). the staff throughout the hotel are great - all friendly and very helpful so -- out of -- for the entire team at the hotel! overall a good quality hotel providing a robust service - especially ideal for business use.',happy
id37424,' travelled from ireland and stayed here - its in hell is kitchen though they dont advertise that much but dont let it put you off. staff are either rude-lazy or good fun. we encountered all - whilst staying there. rooms are filthy but the breakfast room is somewhat clean and the food isnt bad either. location is very good - a pleasant stroll to main attractions so no complaints there. probably would not return there based on hygiene of the room only - lots of staff but some seem immune to doing actual work prefer standing around looking miserable. happy holidays!',not_happy
id37425,' dont get me wrong this hotel is not the ritz. the lobby is nice but the rooms are showing some ware. we did have a small problem with the toilet but they sent someone right up. i have heard they are remodeling and would like to stay again. the lobby bar is a nice place to grab a drink and the lobby has been redone and looks good. the front desk staff was nice (especially if you tip) and the experience a good one. it is also a great hotel close to grand central so you can get right on the subway. twice now i have stayed in the double double but i believe it was the deluxe because the room was quite a nice size. i did see in the cozy one queen and there is barely room for the bed so upgrading is worth it.',happy
id37426,' we stayed here for a full week during thanksgiving and were very with most everything about this new hotel. it is wonderfully located between midtown and downtown with immediate access to all major subway lines. the shopping in nearby soho & tribeca is wonderful. traffic on canal is congested because of the holland tunnel approaches and avoid the stretch of canal just east of the hotel to avoid busloads of foreign tourists buying crappy souvenirs (although theyre handy if you need a fast umbrella or ear muffs). the rooms are smallish but complete and perfect for a solo businessperson...we were a couple and made do just fine for the entire week. the shower is big and really nice...plenty of amenities too! closet space is spare. they do have larger rooms available which i would recommend looking into for longer stays than overnite. corner rooms with two windows look really nice and the -- rooms on each floor are large. higher floors are nicer because of the views which are stupendous. try to use your starwood status to bump up to larger accommodations. you may as well avoid the spg floors because they provide nothing extra special as far as i could tell. they do a very nice job in the club lounge on the --st floor providing full breakfast snacks coffee drinks and beverages all day (-- hour access) and very tasty canapes with cash bar service in the evenings. thomasz (?) makes a mad $--. dirty martini!! the staff is full of smiles and helpful attitudes...if-when i needed anything they were reliably there for me.',happy
id37427,' we stayed - nights at this hotel. i chose it for its location and for being a new hotel. it dit not disappoint us at all: the reception staff very friendly check in at less than - minute and i appreciate it as we were coming from a long flight from barcelona. the rooms are new with a very comfortable bed and lcd tv. the bathroom is new something small but enough ... we were on the --th floor with a building in front and not many views but the rooms facing the --st i think they have better views. the wifi is free throughout the hotel and very fast. the location of the hotel: excellent! -- street two blocks from the empire state and about -- minutes walk to central park ... the day we left we had trouble finding a taxi to take us to jfk and the reception staff in a short time managed a private transfer to the airport. due to traffic the transfer took longer than expected and given that we were in hurry (dont leave shopping for the last day :) the front desk staff was concerned by calling the company several times. (to save time let me print boarding passes) the driver who took us to the airport super friendly apologizing for the delay (it was not his fault after all) in short if youre staying a few days in manhattan this may be your hotel.',happy
id37428,' what a gem in the middle of la right opposite the farmer is market and the grove. i loved all the details--this hip hotel has really thought it through. everything is fun and special. the only thing that i found bothersome is the soapy smell here and there. definitely will come back and recommend it to friends visiting la.',happy
id37429,' one of the nicest hotels ive stayed. it is expensive but you get what you pay for. it feels very pleasant all throughout. love the interior the bed the pillows and the toiletries (peter thomas roth). i feel pampered. it was a very enjoyable stay. would definitely stay here again.',happy
id37430,' i have tried several hotels in ny but this one has been a very nice surprise. the hotel is very clean very well maintained and the rooms are huge! impossible to find a bigger room in ny even in a higher category hotel. internet connection is very reliable and is only $ -- a day or less if you buy - days or more. everybody is helpful and courteous and they store your luggage for you for a minimal fee. the restaurant connected to the hotel serves a breakfast buffet and after that is a pub style restaurant. taxi are always available and times square is few blocks away. the price is very good compared to the same star level in the area. a lot of good restaurants near by. ill go back next time im in ny. there is a small pool on the top floor!',happy
id37431,' there are some negative reviews of this hotel.they are wrong. it is ideally placed for walking around midtown new york. i stayed with my adult daughter. our room was a little small. the decor was dated . there was a view of a brick wall. however you dont spend much time in your room - it was clean and thoroughly cleaned daily everything worked shame there was no kettle to make a hot drink in the room. the staff were all friendly and very helpful especially deniz on reception. if you want a plush hotel pay more money and sit in the hotel all day ! this was well run there were no problems at all and i would certainly go back.',happy
id37432,' what incredible service we received at this courtyard by marriott! due to physical issues my mother needed assistance to get up on the bed. i requested a step stool but the hotel didnt have one. the front office supervisor lucy cox went to a local store bought a step stool for my mother and placed it in our room for her use. she went above & beyond the call of duty as did all of the staff at the hotel! really wonderful people and a fantastic location too! i will stay here again!',happy
id37433,' well apart from staying in the w on times square youll be hard pushed to find a hotel in a better location for the heart of the city. id say it is about a - minute walk to the centre of times square - if that. the hotel itself is a little dated but clean and quite in the room we had. some staff were very chatty others not so much - but hey why do you go to nyc? to spend the whole time in a hotel? the cranberry cafe next door serves amazing food at great prices faaaaar cheaper that the alternatives half a block away. only negative was the housekeeper who broke a £-- bottle of aftershave with the hotel not even offering me a dollar to replace - $-- would have been nice. anyway if i go to nyc again - ill stay here.',happy
id37434,' enjoyed a pre christmas break. nice hotel great value for money and right in the middle to get to anywhere. enjoyed it! you dont go to new york to stay in a hotel but this is great for place for enjoying new york!',happy
id37435,' just got back from our three night stay at hilton palacio del rio. this was our second visit to the san antonio riverwalk and our first time staying right there where all the action is. i found this hotel to be very clean and the staff super nice and friendly. you can see that the hotel has been renovated and the colors and style etc were really nice. our first night we stayed on the -th floor in a river view room which was handicapped accessible. we did not need this room type and after the first night we moved to a city side room. our reasons were that the riverside was very noisy with compressor units and many people around very late into the evening. also the bathroom was really large which took up precious space in the rest of the room. so after dinner the first night we stopped by the front desk and requested a possible room change--the manager was very nice and said to stop by in the morning around -- and there would be another room for us to switch to on a higher floor and in the front per our request. and oh yes--here are two free breakfast coupons for you for the inconvenience of not have another room available right now! this was memorial weekend and they were totally booked..this was above and beyond and we truly appreciated it! the next morning they did indeed have another room for us on the floor-location we requested. all in all a wonderful stay and visit with our son who is in the air force (six years and counting!) san antonio is a very proud city and the people are really friendly and nice. also very loyal to their basketball team--spurs won first game of playoffs and every single auto-truck-train drove around the city for hours until about -am honking horns etc....should be a real loud time if they win the series!',happy
id37436,' we stayed twice on arriving and leaving from lax booking via priceline to get very cheap rates. the hotel shuttle is pretty common for hotels here but good to have nontheless. rooms and beds are as you would expect comfortable and clean and the restaurant area does a good wood-fired pizza. lack of free internet is annoying although - hours in room (wired no wifi) is only $-.-- if youre here for a couple of days and like the beach or shopping there is a trolley which takes you on a round trip for $- and can happily fill in a day. there is also plenty of cheap car hire around if you want to drive further afeild.',happy
id37437,' everyone in the the hotel was very friendly and professional. i stay there frequently and always feel at home.ann mara gayle who is in guest relations is always on top of her job and and very courteous.',happy
id37438,' we are regular visitors to san francisco so we know what were getting into when we make a reservation. a lot of older hotels call themselves boutique when what it really means is old musty with a few second hand antiques to give them character. hotel rex is the real deal. the staff is top flight and very knowledgeable. our room (sixth floor in the back) was quiet and neat as a pin. some other reviews have commented on the room size. ive been in hotels with very large rooms that waste the space or provide cookie cutter decor. our room at the rex was of a good size but even better laid out in such a way as to make the best use of the space. my wife and i both had our own night tables and reading lamps and the writing desk had lots of drawers. the decor is fun without being cutesy. the bathroom while on the small size as very clean and well-supplied. it was the kind of room you can enjoy being in because of its furnishings and layout. my only suggestion would be another shelf or two in the bathroom because of the limited counter space. and you cant beat the location--depending on your willingness to walk uphill (its always uphill in sf)! youre minutes from union square shopping chinatown and nob hill. the only reason i didnt give it five stars...about --:-- on friday night the fire alarm went off. nothing seemed amiss so i called the front desk--no answer. so we got dressed and trudged down six flights of stairs join our other roommates on the sidewalk while the fire trucks rolled up. the alarm malfunctioned and the staff seemed to be a little befuddled on how to fix it. after a while we walked back up the six flights because the single small elevator was way too backed up. and the next afternoon it happened again! this time i called and they told me it was a malfunction but for th next half hour we endured the alarm going on and off intermittently. after a long day walking all we wanted was a little rest but all we got was the fire alarm! maybe the staff could use some extra training in the area. all in all an enjoyable stay and wed go back again.',happy
id37439,' i read a lot of the reviews prior to visiting this hotel - on the same day that b obama was in los angeles. the reason i rated the hotel very good was the service from the staff. i view the hotel as kind of a tired old lady. it reminded me of some of the palm springs hotels that i visited -- years ago and was very impressed by. on this visit it seemed nice but a little dated. i agree the location is not that good. it was - miles or so to most things and while the hotel will take you to a shopping mall - la traffic is a major problem if you are short on time. i ate dinner in the hotel restaurant and thought it was pretty good. again the service samantha was outstanding. the food was pricey but it is la. i would not stay here for leisure for a business event that was held at the hotel is well satisfactory. i do believe the staff have been well trained in customer service as it showed from the moment i was greeted at the front door. intercontinentals are the cream of the crop in some cities i have visited internationally - i just dont think this building can claim that because of location and despite having - star staff.',happy
id37440,' great stay great rate. breakfast was good. swimming pool was fun. the lids had a blast. guest service agent gave me directions to get to the hotel and was friendly at check-in. got a great deal using a coupon book that we picked up at a gas station on the way into florida. there were cheaper hotels listed but the fairfield seemed safer and with breakfast include we were satisfied.',happy
id37441,' my husband & i only stayed our first nite before heading up to northern california. the staff was very helpful & courteous but i go into a hotel with a good attitude even tho i may be tired. this may help me because i have rarely gotten a staff member that didnt treat me in a great way! i was lucky enuff to find the staff to be very helpful & very nice! as a matter of fact everyone we met while in san francisco & northern california to be the nicest i have ever met! the manager helped us with our luggage up to our room! when i had left the directions & exact address to a restaurant on fisherman is wharf at home i had printed out the manager & the desk clerk helped me out immensely! i did have the phone number of the restaurant & they called to get directions! they marked it on a city map for us & then called us a cab! i had gotten mixed up on what we had reserved with the hotel we were staying at when we were returning the next week for our stay in san francisco. i thought i had booked a king suite. i went down to the front desk & the staff was busy with another guest & i talked to the bell hop. i went down with the right attitude & he was nice but couldnt do anything about it. no biggy. one nite. but after i got back to the room i realized it was me that was mistaken. whew! glad i didnt make a fool of myself to the manager!!! as mentioned the rooms are small. ours was anyway. but remember...it is a boutique hotel. but it was clean. it was only for - nite. if it was for more nites it would have been a bit cramped. but we paid a very reasonable rate...$---! that is cheap in san francisco! *as for the reviewer who stated the hotel ripped them off of $---. always get a copy of whatever you are signing & agreeing to. this way you have proof! make sure the manager signs & dates it! also call your credit card company that you are using at the time & let them know the problem. i always always read the bill i receive at check-out thoroughly before leaving. mistakes can be made & they probably will from time to time. just make sure you get everything in writing. also keep all your receipts etc. until you receive your credit card statement with all the charges on there. it is easier to dispute things. i believe this person stated they had to use their credit card in regards to the $--- refund? that is a good thing! you now have proof to make your case for getting it taken off of your credit card balance! we always use our credit card for airline tix car rental hotels restaurants. this way if there is a problem it is easier to make your case. also always take a copy of your itinerary for everything!* the bathroom leaves a bit to be desired! the shower stall-and i use the term istall litely!!!-had no shelf to put your soap etc on. i really didnt think there was a sink in the room! but i opened a set of louvered doors & there it was! plenty of space! it was kind of cool! we didnt even have to pay for parking! we parked our car on the side street & didnt have to worry! the lobby of this hotel is absolutely gorgeous! the fireplace is great! - comfy sofas to sit on & read a good book or the paper. there is a table with chairs around it & the area for the internet is nice & secluded. we didnt use the internet because of the cost. i would have only emailed our daughter anyway. no business needs. yes they only have coffee juice & pastries but all of it was good. we liked being able to take our drinks with us. whenever we would leave we were greeted. whenever we returned we were greeted. always making the effort to make us feel at home. this is a great location in regards to chinatown-you are - blocks from chinatown gate. the cable car stop is within a block. i had no problem with cleanliness in any part of this hotel. i am very honest with my reviews because i would want honesty returned to me in my search for hotels restaurants etc. give this hotel a chance. it is a nice place for a short visit. if you dont mind small rooms it is a great place for any kind of visit! happy travels!',not_happy
id37442,' we stayed for one night at the seattle pan pacific hotel in an executive studio king room and must say that it was really a wonderful room with view to the surrounding buildings. the bathroom was huge and perfectly build and the large windows and bathtub facing the window had blinds so that you did not have to stand naked for everyone to watch from the buildings surrounding the pan pacific. the only thing i was missing were towel rails and power outlets next to the complementary coffee machine (thus we had to rearrange the bathroom a bit...). the wifi worked perfectly well and we can totally recommend having dinner at the adjoining seastar restaurant which can be accessed by walking across the bar. the food & service were awesome and as it was pouring that night the perfect choice for us that night in seattle! further the starbucks next door can also be accessed from the reception area so we had a very good coffee for breakfast too. if you can get good rates the pan pacific should be your choice as downtown & space needle are within walking distance and a yummy yummy food market is just around the corner too :-)',happy
id37443,' my wife and i decided to stay at morgans based on the reviews and the responsiveness of the manager to the previous reviews on tripadvisor. we even had a friend visit the hotel (he works in nyc) so he could tell us what it was like from the outside. we were pleasantly surprised with the loft that we got on the --th floor. it did not have much of a view but we did not visit for the view from the hotel room. it was clean neat and the bed was fantastic! the shower was a little small and ackward to get it into but the rain showerhead was great. skip the minibar and hit the deli right next door. the breakfast was not to out taste so we ate at a diner about - blocks away. overall it was a great trip and we will definitely consider morgans again.',happy
id37444,' i was here for a - day conference and it was a great property. sleeping rooms were large my only complaint is that the bath towels seemed a little substandard when compared to other amenities. meeting space was easy to get to and the pool bar and whiskey and rye bar lounge were perfect for networking after the days sessions. i only wish i had some more freedoms to explore the area. ther is a free trolleybthat would make this easy. next time i guess.',happy
id37445,' i stayed here over night while on a business trip. this sheraton has come a long way. a fews ago i would not have stayed here. thanks to renovations and clean-up the hotel is back to the level it should be. the rooms are spacious and the bathroom amenities were nice. the only thing i would like to see improved is the lighting. even with all the lights on the room was still dim. the beds were awesome!!!! i slept like a baby!',happy
id37446,' stayed at the beekman for - nights. good midtown location - be prepared to walk a brisk -- mins to either grand central or --th and lexington for the subway although very easy to hail a taxi outside the hotel. the lobby area is bright and welcoming. our room was excellent - great views airy manual air conditioning system useful kitchen area quiet at night. staff very friendly.',happy
id37447,' good old fashioned colorado hospitality. super friendly staff esp in the sports bar. clean fun and comfortable what a great time!!!! great deal!',happy
id37448,' this small luxury hotel is just blocks off michigan avenue and is intimate and quiet. the staff is friendly and professional. the rooms are comfy and have a large sitting area and a krueg coffee maker. bathrooms are well equipped and molton brown toiletries are provided. but imagine turn down service with clean towels provided each evening! wonder of wonderful special service for reasonable prices. luxury and service combined!',happy
id37449,' the peabody was perfect. it is an old hisotric downtown hotel with the best location in memphis. the service was sharp and the people were very friendly..hard to believe the bad story in one of the most recent postings after our near perfect experience..but then again..complainers are the loudest and exaggerate the most..memphis was a wonderful weekend..ps.. do not miss the roof',happy
id37450,' as soon as we walked in we werr greated with smiling faces and welcome comversations check in was quick when we got to the room it was perfect roomy and clean big bathroom great view really nice feeling in ny great food downstairs in resturant definatly be staying here again.',happy
id37451,' my boyfriend and i had been staying in the hilton at newark airport so we were expecting the hilton at times square to as gorgeous. but it was even better. we were staying on the --th floor looking over times square and it was fantastic. the room was gorgeous and huge. and the view made it absolutely perfect. the staff were all very friendly and made you feel welcome and the location was fantastic. close to all that we wanted in new york. especially close for me to drop off my shopping bags and then go out and get some more!',happy
id37452,' i arrived in indianpapolis late and decided to check into the airport motel -. i asked for a non-smoking room. when i opened the door to the room i was given the smell of smoke was thick. i returned to the front desk and checked to make sure that i had been given a non-smoking room or if there had been an error. i mentioned that there were - ash trays in the room. i was told that was a non-smoking room and the ash trays were to be used by people when they smoked outside!!!!! when i asked about getting another room i was told that they all the non-smoking rooms smelled the same. i asked if they all stunk and she said yes. she did offer to give me my money back. i chose not to do that since i was not familiar with the area and i wasnt sure where to look at such a late hour. the bed spread had a burn hole in it and the bathroom fan made a loud noise. i suggest that all non-smokers find another place.',not_happy
id37453,' found this hampton inn on the gps. walked in and inquired if they had a room. front desk was great. received great customer service from all hotel employees. only complaint would be the parking garage - the spaces in the garage were very small and a very tight squeeze. i was very to find a space outside of the garage.',happy
id37454,' i was in chicago for three days last week and this hotel was superb! michael jordan is steakhouse is fantastic and the food was great. i brought clients there for dinner and they were very impressed with the service and food. the valet and front desk staff were super nice and helpful. the staff in the gym were great too - and they have a great pool! they have a great location and a great staff which made it a great stay! definitely stay here!',happy
id37455,' as noted by others the rooms in this hotel are small but the location is excellent and the hotel is very clean modern and safe. as a woman who travels alone on business regularly the clean and safe are important. plus the location cannot be beat if you need to be near the the farragut area. it is convenient to the metro and you can easily reach reagan airport from the hotel. there arent tons of quick inexpensive restaurants nearby but ive never had a problem finding dinner during the week.',happy
id37456,' ive stayed at the sofitel on several business trips over the last couple of years and it has become my philadelphia favorite. the rooms have always been quiet clean and fresh the bathroom feels spacious especially with the separate glass-walled shower. the high-comfort beds are a welcome refuge after a long day -- have never had a problem falling asleep here. the hvac always works (and is almost silent) the clock radio always seems to be set to the correct time and ive never encountered a burned-out light bulb (these days that is saying something). check-in and -out have always gone smoothly; elevator wait times arent bad. ive never had a car with me so i dont have experience with the valet service though i have noticed that things can get congested at the front drive -- dont cut your time short when arriving or leaving. have only eaten in the restaurant once -- for breakfast. service was definitely not rushed; if i were on a short schedule for a future meal id make that fact known to the server upfront and im confident that they would keep things moving. the one time i consulted the concierge she was very well informed and go-out-of-her-way helpful. decor is a nice change from the bland style of lots of chain lodgings. ive persuaded my wife to go along on my next philadelphia trip so we can enjoy the sofitel together.',happy
id37457,' over the course of two months i have stayed at the independent - times for business. i hate writing this review simply because i am afraid how popular this hotel may become leaving no room for me when i return. it has to be one of the best places ive ever stayed. i have stayed on the -nd -rd and -th floor all with different floor plans and each has its own charming features. from rooms with great views to the loft suite to rooms with brick walled bathrooms this hotel is beautifully designed-decorated has direct tv ipod docking stations and lighting room service etc controllable by the telephone large beds plenty of towels and is emmaculately clean. has anyone mentioned the (free)wine and cheese receptions that occur most evenings through out the week so you can come out of your room for a bit or meet your fellow hotel guests? other posts have commented on its prime location. but it is the service of this hotel that i adore. the team has gone above and beyond to make my stay enjoyable from their spot on recommendations for dinner and precise directions to the manner in which they quickly address issues this staff really is motivated to making your stay as easy as possible.this hotel is great if you are indeed an independent traveler. if you need constant services and catering to stay at a chain hotel this is not what this hotel is made for. but if you are looking for charm comfort and high end ammenties then walk dont run to the independent.',happy
id37458,' #name?',happy
id37459,' questionable area with poor parking lot. rooms are worn and dirty. the showers do work sometimes. the restaurant is not worth it and the happy hour is too cramped in the bar. the breakfast is very good and the cooks are the best employees there. too many other hotels in the area to stay here. the --th street embassy suites is much better.',not_happy
id37460,' the most striking feature of this hotel is a magnificent lobby. it in general maintains the quality that is typical of hyatt properties. the room was comfortable and well appointed but some of the furniture showed signs of wear. the staff were unusually helpful and friendly throughout my four night stay.',happy
id37461,' we stayed - nights at this hotel and i regret every minute. i decided to booked it as it had some ok reviews and the price was reasonable. i wish i would have spend a few more dolars and stayed at better place. staff were not friendly at all and not very helpfull. our room was on the first floor close to entrance and the elevator.. we were awake really early in them morning as it was very loud outside of the room people talking in the reception area by the elevator. i asked at the reception if they had any other room available. the guy was not friendly and told me that were no rooms available and our room was one of the quiet room in the bulding!!!!! i can not imagine the other rooms then!!! i was really surprise by his lack of customer service. the room was oldsmells weird the ac makes really loud noises and the shower is not very high if you are not short you will find challenging taking a shower. breakfast was ok. overall our experience was not good! i owuld not recommend this hotel to anybody. if you are planning your trip to la i would recommed to save some more money and stay at a better hotel!',not_happy
id37462,' hotel looks ok on outside. clean exterior. friendly staff. clean and spacious lobby. room looked clean. i was just about to get in the bed when i saw a roach crawling on the bed. it eventually walked all over the pillow as i was packing my stuff to leave.',not_happy
id37463,' my boyfriend and i stayed at the onyx hotel december -th and --th. i picked this hotel because we were participating in a pub crawl on the --th that ended at the harp which was right around the corner. the hotel was very nice and very clean. our room was pretty standard with a king bed. i liked the color scheme of black white and red. it seemed very modern considering the building is pretty old. the room was small but it is what you expect in boston. the staff that greated us were very friendly. check in and check out was a breeze. all of the staff were nice making a point to say hello or have a nice day as we left and greeting us as we returned. i accidently broke the plastic lock on the mini-bar so i immediately thought we would get charged for something but we did not. i was glad it wasnt an issue at all. the hotel is in great walking distance to haymarket the north end the boston garden and if you dont mind walking you can get to the common and the public gardens very easily. they had free maps upon check in that were great if you didnt know where you were going. and the hotel is about - minutes from the subway so it is very easy to get around the city. i would highly recommend this hotel. we had a very enjoyable stay and would definitely go back.',happy
id37464,' i loved this hotel everything was just perfect. location is great staff was friendly and helpful check in was easy and quick and the room was faboulous very spacious nice view good hot shower with decent pressure. i was on the -th floor and street noise was a bi of an issue but the beds were so good it felt like sleeping on a soft cloud it was a shame i had to get out at -.-- am to catch my plane. it is a pitty i only had one night in the hard rock hotel.',happy
id37465,' my stay was for business. the rooms are really nice and have internet connections. i would really recommend the restaurant there. the food is so good. the room service is great also. the people that work there really make you feel at home. everyone is so nice. it is located down town so i do not need a rental car. my stays at crowne plaza have really been great. i will be staying there more.',happy
id37466,' the room was fantastic didnt hear any airplanes service was great etc etc but you should really only stay here if you are on airport business it is complicated to get to and in and out of. i stayed here for an overnight before a morning flight. the shower was gorgeous but didnt have the water pressure to suit.',happy
id37467,' we used world points to reserve a queen bed room at the back bay hotel during boston marathon weekend. the room was very nice as was the bathroom. service was excellent. we had to store our luggage while we figured out alternative travel plans after our trip to ireland was cancelled due to volcano in iceland. the hotel staff were very helpful and accommodating. the back bay is within walking distance of anything you might want to see in boston even way out at the north end. located near many nice restaurants in both the back bay and south boston i highly recommend this hotel to anyone wanting a nice friendly homebase to explore boston',happy
id37468,' my family stayed at the sheraton crescent hotel last july when visiting for a graduation that took place on the property. we got a decent rate as a spg member and took anvantage of the club floor. they offered a nice spread every morning we never needed to buy breakfast! i know that the hotel is small but the dining is limited and only o.k. if even that. it is a good thing that there are many places located near the hotel including a mall. the hotel staff was great and we had no problem during our five night stay!',not_happy
id37469,' i stayed at the double tree for business and was unable to function the next day. unfortunately for guests certain rooms can not escape the bright lights and noise of times square. if you can sleep no matter where you are then this hotel will be okay for you. but if car horns and bright lights leave you up all night there are better accommodations in manhattan.',not_happy
id37470,' my wife and i stayed here for a - day trip to sf. the location is right in the heart of the shopping district and a short walk to union square ferry building and at&t park. however if you are looking for a hotel within a charming neighborhood keep going. there is a popular bus stop right outside the front door - it is convenient considering the #-- bus will take you all the way to the marina district - however it makes for crowds of (sometimes unsavory) people hanging around. the hotel is also close to the bart stop making escape to the airport rather easy. we found it to be relatively far by walk at least to several of the hip restaurants in the mission. in terms of the hotel itself service is wonderful. the concierge lauren is more than to help and has wonderful advice and recommendations. the coffee served every morning (locally roasted) is very nice and access to hotel dutch bikes is also a treat. the rooms are decently appointed and comfortable. overall pretty good. depending on where you prefer to be in the city and how much shopping you intend to do it cold be the perfect spot.',happy
id37471,' also stayed here during my trip to la am very pleased with the comfort of the beds. the hotel has a rather impressive lobby where one you enter you are greeted by a mini water fountain a bar restaurant and front desk. they also have a mini starbucks kiosk. the hotel in general gives you a rather grandeur feeling somehow. hotel provides free shuttle to and frombthe airport. there is a fox rent-a-car right next to it too. a very nice comfortable and convenient hotel. it also is a proffered hotel for several airlines crew aswell. would definitely stay here again the next time i visit la.',happy
id37472,' our group was here for a three day work conference. the first night we were told that their were no standard rooms available but they could put us in a suite. wonderful i thought. however...we were asked to checkout of the suite the next day when a standard room became available. instead of transferring our bill and moving our luggage for us...we had to miss a good --- hour of the conference go get out bags bring them down to the desk check out and recheck in! oh and btw... your new room isnt available till -:--pm. vip passes to ---? what a joke! so before --pm we stood in line to get in at --- showed our room card but that wasnt good enough. he then directed us to the front desk to yet stand in line again for them fill out a ticket. again...stood in line to then present this ticket to the door dude at ---. i asked why were these --- tickets not given at check in? i got the answer of i dont know? . the leather chairs in the rooms are worn and dirty. showers were nice when you had hot water. if you want to sleep early bring ear plugs as --- plays until -:--am. but the front desk will give you pair if requested. honestly...not a great overall experience. i was waiting for the how was your stay question when we checked out but was never asked. poor customer service!!',not_happy
id37473,' nothing special about this place. the location isnt great for those interested in walking or metroing but would be fine for those with vehicles. no complaints.',not_happy
id37474,' hello i recently stayed at the sea rock inn while i took care of buisnessi chose the this particular hotel because of the reasonable pricei was pleasently surprised of the location -- minutes to downtownfreeway location the --- is - minutes awaybut what really impressed me was how friendly the staff was they alone made my stay a great experience.i would stay here again and i will recomend friends to this locationthank-you',happy
id37475,' we travelled to seattle for a weekend getaway and our first night was at the edgewater and our -nd night was at the hotel sierra in bellevue. we had a gift certificate for a waterside room at the edgewater but none were available the night we stayed so rather than the hotel upgrading us they put us in a deluxe city side room which we did not argue with. it was far from deluxe. upon checking in my husband was greeted with a curt last name on the reservation? no eye contact and no hello how are you doing tonight? at -:-- a.m. we were awoken by the beeping sound of some big truck backing up into some part of the building then the garbage truck came to do its pickup then the train came whistling by. then we thought someone was using our toilet but we figured out it was the loud plumbing rolling through the pipes in the walls when someone in other parts of the hotel flushed their toilets. the halls had a musky smell and the decor well we dont really know what to call it. our -nd night was with the hotel sierra in bellevue which was far superior to the edgwater. hotel sierra has no view of the water but it has friendly staff and fine customer service. our stay over the weekend at the edgewater was our last and we will now be staying with hotel sierra in bellevue.',not_happy
id37476,' i stayed at the hampton inn on the fourth of july. there are many bars and delis in the area. i would recommend this hotel for it is location as you are able to walk outside and not immediately be in the swarm of people. subways are located in the area which enables you to travel everywhere.',happy
id37477,' i travel a lot and this was the worst experience ive had. arriving at the hotel mid-afternoon i was informed that the hotel was oversold. after a stressful couple of hours the best they could offer was a hotel in schaumburg way outside the city making it impossible for me to follow through on my business plans. while the manager was apologetic there is no excuse for an -- room hotel overbooking like this. it says a lot about the ethics of the business--i was not the only one to get bumped that day. while the hotel is beautiful-at least the public areas i saw-i cant ever imagine making a reservation there again. i just dont trust it wont happen again. no place is worth this kind of risk. i cant imagine how these guys stay in business.',not_happy
id37478,' i stayed at the residence inn phoenix airport the first week of aug ----. the rooms were more than adequate and just as expected. everything was clean and well kept. i was traveling on business and just like to come back to the room - make myself supper and do a little catch-up on emails from the day. by the time i crawl in bed i just want to sleep and the beds at marriott make this easy. i would recommend that you stay here if you need to be in the area.',happy
id37479,' the doubletree san jose is a very nice airport hotel. lobby is spacious and relaxing rooms are clean and well-decorated. hotel is very convenient to the airport and freeways and there is ample free parking. for the business traveller the public areas offer free high-speed wireless internet access and the rooms have large work desks with plenty of electrical outlets. in-room high-speed internet (through network cable) is $--. bathroom is clean with basic amenities but shower pressure was very bad. the beds are very comfortable with plenty of pillows and there is a nice lounge chair with ottoman. do beware the shared balcony rooms. the balcony is actually an outdoor public patio and several rooms open onto it. if youre worried about security opt out of this room as the patio is easily reached from other parts of the hotel. these rooms are also noisy because they overlook the pool. i would certainly stay again if in the area.',happy
id37480,' i saved $--- by staying here (two nights) compared to other hotels on the miracle mile in chicago. we were greeted by a friendly doorman and front desk staff. our room was very clean and quiet. the subway was about - blocks away which took us all over the city and north to evanston. shopping dining etc. are all close by.',happy
id37481,' wow! what a hotel these guys know what excellent customer service is and they really go above and beyond to make your stay a memorable one. stayed at the palomar as part of our honeymoon last september. couldnt have had a better hotel. we were booked into a spa room but there were not any on our arrival due to a clerical error however one bottle of wine and amazing room upgrade later we were more than . happy hour with wine and nibbles was great in the lobby area. location was superb lots of restaurants and bars around the area fantastic cultural spot (right in the middle of all the embassies) bed was amazing massive! spa was fabulous whole room was spectacular.... bar was great in the evenings. breakfast - great choice of breakfast (ours was included in the price of our room) and the service was fantastic. loved the whole hotel.... we will be coming back here with the whole family.....',happy
id37482,' my wife and i stayed at this centrally located hotel recently. it is very well located just steps away from the --th street mall the peforming arts center and the convention center and only a few blocks from the museum of fine arts. dont let the exterior apperance or the lobby put you off. like much of denver is downtown buildings there is elevated parking on the first few floors so it feels like your are walking into a garage when you approach. the lobby itself if a complete mess of styles and materials with no theme to save it but the staff is accomodating and first rate and the rooms are though small attractively decorated and well equiped. the bed we had was new and very comfortable. the windows do not open so there was no street noise but the wall unit ac unit was very loud. that was ok in the winter when it was mostly off but it could be annoying in the summer when it would run longer and harder. we received a great rate from an internet consolidator. parking was listed at $-- per night but i parked on the street for $- into a meter which accepted credit cards. there was ample private lot parking from $-- ---.',happy
id37483,' the quality of this hotel has gone down drastically since the last time i stayed here - years ago. i recently stayed at this hotel. front desk rarely acknowledged me and had an attitude of superiority. room was clean but had terrible noise humming sound and when complained about it front desk was not willing to compensate me in any way. will never stay here again. unprofessional front desk service. only bright spot are the cleaning crew and room attendants.',not_happy
id37484,' from the moment our taxi pulled up at the entrance of the blackstone i knew i had made a good choice. first there was the super-warm greeting from the doorman. then we entered the beautiful lobby of this historic hotel (on the national registry of historic places a number of presidents have been guests here). it is old world elegance at it is best (apart from the carpet - dont know what they were thinking there). our request for a high level floor with a nice view was granted. we could see the willis tower from our --th floor king room. they did a wonderful job renovating the hotel a few years back. our room was not large but it was tastefully decorated with clean modern decor a comfy bed and a beautiful marble bath with rainfall shower. the front desk and concierge were very helpful - bringing a corkscrew up to our room after midnight and checking us in for our flight home (the guest computer room was down). we also ended up being very pleased with the location. it is much less crowded and  hectic than north of the river and we loved being across from grant park with access to the lakeshore trail. being a -- min walk from yolk where we had a delicious breakfast every morning was also a huge plus. if we ever return to chicago we would definitely want to stay here again.',happy
id37485,' i booked this hotel on priceline. the going rate for all the hotels in this area was $--- per night. i got it for $--. it was great! it is the only ---- in the area. the employees are friendly. this is a beautiful hotel. they do charge $-- for parking. but if you book parking on your own you can get it $-- per night.',happy
id37486,' if you want to walk off the inevitably big southern meal you will have with business colleagues uptown this is a great choice. it is about five blocks away from the trade and tryon crossroads and much much quieter and cheaper. it is an easy walk or the hotel will run you into the heart of uptown or you can take the gold rush shuttle bus that comes every -- minutes or so. the rooms are quiet and comfy and i had a good look around for any issues flagged in some reviews i have no complaints other than a sink stopper set to low and therefore slow to drain (room --- mr. mgr). there is a room safe (yay) and the beds are comfy. the sofa lounge thing in the corner is nice but not all that comfy to sit on. if you have old guy back avoid. there is a starbucks right across the street. i didnt try the bar or restaurant.',happy
id37487,' we just stayed here for - nights for my birthday and really recommend it. we arrived early but the hotel found us a room so we could check in early and sorted out another great room for my parents who were on a later flight. we had a larger studio room with a great view of the empire state. the rooms are a very good size and the kitchenette very useful. if you like normal tea you can ask for a kettle rather than having to use the coffee machine. the bed was very comfortable and no noise issues from other guests everyone in the hotel was very helpful we used the breakfast room each day and the lines were fine but we were not there over a weekend. good selection of food and drink. judy the concierge was very helpful and sorted out a great restaurant for my birthday. the internet in the breakfast area was very helpful and free printing in the lobby was useful for boarding passes. the bar is also very nice. the hotel is also in a great location near times square empire state and rockefeller. all in all a great birthday trip and will definitely return to this hotel.',happy
id37488,' enjoyed this hotel ! location terrific for us beds very comfortable. kitchen a plus continental breakfast was efficient abundant clean and pleasant. staff very helpful and hotel very very clean. that was most important to me. comforters great new rooms quiet. not large rooms but adequate. would stay again!',happy
id37489,' we stayed at the days inn on --th and broadway for four nights. this was our second experience staying at this hotel. our room was much larger this time as it was a corner room and just as clean as the time before. there were no bedbugs. one bank of elevators is rather old but we avoid using them and always catch the newer ones. the days inn is close to the subway central park and a great restaurant for breakfast key west. when we go to nyc we are hardly ever in the room except to sleep because there is so much to see and do so this works perfectly. i would recommend this hotel to anyone who wants a clean place to stay close to the subway and doesnt need all the amenities of an expensive hotel.',happy
id37490,' we had four (-) rooms for the weekend following christmas for a family birthday celebration. hotel was very accomodating to arrange for rooms with connecting doors (vestibule). decor has recently been updated. rooms were large we had families with two children in the rooms with two queen beds and nobody felt cramped. location is great - easy walk to rockefeller center radio city music hall and times square. breakfast in the lobby is a bit light - croissants and bannana bread only (no fruit) along with tea-coffee. we chose to go to cafe duke two doors down - it is amazing! only complaint was clanking pipes in rooms on -rd. floor. we did not experience this in rooms on -th floor.',happy
id37491,' i think all of the previous reviews sum up the palomar in d.c. it is definitely not a - star hotel(or even a high - star) but it is absolutely very nice and beats staying in a cookie cutter chain. it has a personality along with some charm and a staff that tries very hard. we checked in at --:-- knowing full well that check in was not until -. when we were told our room wasnt ready we were not surprised. the front desk took our bags and asked for our cell phone # and told us they would call as soon as our room was ready. well the call never came in and when we returned after -:-- that evening our room was still not ready. eventually we were told that there was a problem with the lock on our door and no one could get into the room. we had been traveling since - that morning with - children and the staff seemed to be just as upset as we were that we could not check in. to rectify the problem they gave us the presidential suite along with a fully comped dinner champagne nuts and fruit snacks for the kids and a hand-written hand delivered note of apology from the manager. now that is service! our suite was very large and comfortable but lacked the polish of a true luxury hotel. the towels were terrible but the bed was very comfortable. the lighting is non-existent. the t.v. remotes only worked sometimes....the location was great and again the staff was very nice and tried very hard but just kept making little mistakes( bringing us the wrong car from the valet)(not taking old half eaten food and drinks out of our room)(never bringing the extra towels we kept asking for) but none of these things put a damper on our trip because everything was done with a smile. so overall if you are not going to stay at the four seasons or st. regis this is a nice upscale hotel in a great area with a staff that will bend over backwards to make things right.',happy
id37492,' after reading some reviews here i was very nervous about spending two nights at the crowne plaza. the only reason we booked here was for a volleyball tournament at the convention center. first - check-in was swift - with a polite and helpful desk staff and equally polite valets for parking. the room: the room was spacious and clean. the only issue we had was that only three sets of towels were in the room although we had four people. it took two calls to housekeeping to get more towels and then they only gave us more bath-sized towels (no hand towels or wash clothes). other than that one minor issue our stay was great. the hotel amenities: *wifi was free (if you opted to connect to max and erma is - not the hotel button) *quiet most of the time *clean hotel *great bar area and bartender *smooth checkout *max and erma is was decently priced for breakfast *no concierge but the desk staff was able to provide referral cards and helpful advice on area restaurants. we ate at the happy greek which sounds like theyre the opposite of the mad greek in cleveland heights. by the way mad for that restaurant means crazy not angry. *location is excellent. short walk to short north area connected to the convention center.',happy
id37493,' i was recently at the hotel for a conference. it is a pretty good location in downtown chicago. i stayed on the --th floor so had some spectacular views from the room. i had a king size bed and a couch that spanned the length of the window which was pretty long. bathroom was good a little cozy but has everything that is needed and the fact they have a make-up area just outside the bathroom helped that out a little. it would be tight for - people getting ready at the same time. the bed was comfy the room was a good size and the tv was great. it has all the hookups so i actually plugged my laptop into the tv and used it as a display it automatically adjusts to the size of the screen and everything. great hotel. id recommend in a heartbeat and try to stay there again next time i am in chicago. fantastic staff who were very helpful and polite. seems like they enjoy their job and it shows. the bar at the front of the hotel was also good. especially if you like sushi (which i dont!).',happy
id37494,' one of the main reasons i chose seattle as my base for two nights in between two tours was this hotel. it is still as lovely as when i stayed in ----. i had been traveling since ---am and was very tired when i arrived at the hotel but they managed to find me a room early which was appreciated. i had a partial water view which was unexpected as i had booked a city side room and therefore i was able to sit in my room and witness the great sunsets during my stay. the room was clean and the bed was very comfortable. the staff were polite and helpful and managed to forward an item i had left in my room to my hotel in vancouver thus saving the expense of sending it to the uk. i love this hotel and seattle in general. i am already thinking of my next trip and how to include this hotel in my travels.',happy
id37495,' members of our family have stayed at this hotel twice in the last month. weve been quite with the accommodations; the first time we stayed we were upgraded from a room to a suite. since there were three of us and we had a roll-away bed this was great; the extra bed went into the sitting room (thereby rendering it useless for sitting but that was okay) and we had a powder room as well as a full bath which helped a lot. the concierge arranged car services and restaurant meals for us and the doormen got us taxis as needed. we were just a couple of short blocks from times square and the theater district and there were plenty of restaurants nearby. that turned out to be a good thing; the breakfast we had at the hotel was over-priced and mediocre. that was our only complaint however.',happy
id37496,' we stayed there for - nights - it was clean and comfortable. when we first arrived though we were given a terrible room on the third floor which was old poorly decorated and really really noisy. luckily my fiancee has worked in hotels and requested that we be given another room (as we had booked a superior room). this was duly provided and we were relocated to the --th floor. the room there was much nicer - with a huge bed and a compact but nice bathroom. we had breakfast the first morning but not thereafter - it didnt seem to be great value. all in all though we couldnt complain. location was fine for theatresetc. lots of good-value for money restaurants on -th avenue too.',not_happy
id37497,' i wanted a hotel that was well located in central manhattan to be able to explore the city in every direction on foot and this hotel was absolutely perfect for that. close to central park subway-entries nearby friendly staff a good and well supplied restaurant for breakfast. highly recommended!',happy
id37498,' this hotel not only charges $-- + tax a day for parking but it consists of - separate buildings. we were given a room in the beach st. building which is a half a block from the main lobby. in this second building there is a small front desk were people barely greet you in the morning with a hello and also closes-opens earlier. in fact upon checking out we had - large luggage cases and there was someone in the front desk who did not even ask if we needed a bellboy (if we would have we would have needed to go to the main building and request for one). we found staff overall to barely be polite. also we checked in at around - om and they mentioned that the main building was full already and that´s why we were given a room in the other building. totally false since several couples checked in hours after us and got a room in the main building. our room faced the hotel´s garbage dumps and maintenance and at least - times a night we would wake up either to street cleaning or noise from maintenance or the garbage truck. the main advantage of the hotel is just being in fisherman´s wharf. minifridge was an extra $--+tax per night. we would recommend this hotel to people who don´t mind a rude service but are just happy about being close to fisherman´s wharf and public transportation. we would not return.',not_happy
id37499,' very nice place however the people that worked there were oblivious to anybody that stayed there. im used to being greeted and asked daily how i am doing. again not a huge knock against the staff but they could have really shown some gratitude that i was throwing a lot of money at them. in addition$-- dollars for parking a day?? that price wasnt included in my over charged room rate? i didnt even use my car and there lot was nowhere near capacity. all in all a nice hotel that doesnt deserve to be downtown chicago. im sure there are other owners that wish they had that location that would know how to serve there clientele. dont book here try somewhere else.',not_happy
id37500,' my girlfriend and i stayed. we were on our way to super - motel just down the street when we came across the americas best value inn in hollywood just off of --- freeway. super - motel wanted $-- plus tax while americas best value was just $-- total. when u park your car it is in front of your room. no back parking like super - said all they have. this hotel was luxorious looks like set up by a interior decorator clean. like new. has fridge and microwave. the staff was very nice. we checked out -- minutes late past -- a.m. they were joking about it with no attitude.. we only stayed one night but if we stayed longer this would be our first choice! enjoy if u stay u will know what we mean. see for yourself.',happy
id37501,' stayed here for - nights in june. our satnav easily found the hotel and praking was free which is a major bonus in san fran. we had requested a room at the back to avoid street noise and the request was honored. it is a noisy hotel though because the walls are thin and you can indeed hear people in neighbouring rooms but i must say that this didnt disturb our sleep (and were retty light sleepers). it is definately a no frills hotel & the rooms are pretty basic. the bathroom could do with a lick of paint but the bed was big and comfortable. there was also a safety deposit box which was very convenient and most importantly the room was clean. the free wifi worked just fine and we were in a room on the third floor at the back (so quite far fom the reception). the hotel is about --mins walk from the wharf and about --mins from union square. all in all a great hotel for a city trip!',happy
id37502,' if your looking for a friendly place... i wouldnt bother.. the club level - is always so so busy and if you get there after -am - goo luck finding a table to eat at. better places down the street so better off just paying for the room and eating elsewhere. the cleaners were so miserable - i have never seen them so grumpy in any other hotel. the rooms and the view was amazing. pro is - great hotel looks great views huge rooms for a city if you stay in tower suites. location was good con is - no room in club level to eat (needs to be bigger) - staff are old and tired and no friendly have to go down to level - then change elevators to go back up to the club level. we worked out its eaiser to go down to -- and walk to -- (much quicker too) staff very grump esp the cleaners. very snobbish hotel - either the tourist or the hotel think their coach bag means they are millionaires - rooms were only cleaned every - days? i have no idea why but it was strange',not_happy
id37503,' stayed at this property as a --hr stopover on our way back to australia coming from ny & negotiated a late check out at no extra fee prior to arrival (similar to sheraton - points lax offer). easy shuttle pick up-return at lax (about --mins most travel time) modern property with spacious room (but needs a bar fridge in the room as standard facility) great buffet breakfast & very quiet being so close to the airport. there is self parking available in the street behind the property for up to - hrs or valet on site with a discount rate if you have a meal at the restaurant in the hotel. would stay here again on our next trip thru lax.',happy
id37504,' i will recommend all my friends & family to stay here best service ever!',happy
id37505,' i stayed two nights in february ---- on the --th floor with a queen bed and city view . the floor was very quiet and the room was exceptionally clean and smelled nice. the bathroom was more upscale than what i was used to which was a pleasant surprise. i enjoyed free wireless in my room as well as wired internet. the bed was soft but comfortable. the pillows were soft as well but i brought my own. ear plugs did not block out the occasional sirens during the night. im guessing a room without the city view would be quieter but i still slept fine. breakfast included hot and cold with a great selection all freshly prepared. i was impressed by the amount of food available including oatmeal sausage egg patties waffles you make yourself croissants pastries bagels yogurt cereal juice and coffee. water was not bottled but in a pitcher. they have a free business center in the lobby which consists of a pc with internet and a printer. i was able to check in for my flight and print my boarding pass at no charge after i checked out of my room. i was amazed there was no charge to print documents or use the computer. the location was excellent. broadway was only a --- minute walk and many shops and restaurants were literally right around the corner. i was impressed with the friendliness of the staff -- they go out of their way to help you. i am glad i stayed here and would definitely stay again.',happy
id37506,' my company had a great rate at this location (i normally stay near the airport). the hotel is in a great area if you like to walk around the city to see the sights. chinatown is a few blocks away and old town is about a mile. just as an fyi...if you bring your car with you make sure you stop at the bank and make a withdrawl first as valet parking is $--!!! there is a parking garage behind the hotel...but it is still $--.',happy
id37507,' we have just returned from a - night stay at the salisbury. the hotel is very nice room size is quite large by ny standards. we were in a king suite on the -th floor. each room had a flat screen tv and the sofa in the living was very comfortable for my - teen boys. the continental breakfast is available for $- and is a variety of pastries bagels cereal juice milk and coffee- a bargain for breakfast in ny. in addition to being in a great location- there are subway stations at the end of each block there is a drugstore and small grocery on the same block. overall a great hotel for a family with - teens at a great price.',happy
id37508,' we stayed at this hotel for -- nights from --th august ---- and had read many reviews prior to booking. we stayed on the third floor (top floor) and asked for a room facing away from the highway which runs to the side of the hotel. the room was clean and very quiet and we did not encounter any noise problems. the hotel was in a good location for us as we had relatives in escondido and ramona and also wanted to spend time at the beach and in downtown san diego. it was about a -----min drive to del mar which was a quick and easy route to the beaches. all in all would highly recommend this hotel and didnt experience any negatives that would not make us want to stay in this hotel on the next trip to san diego.',happy
id37509,' the hotel in itself if very nice but the location in downtown dallas must be the most boring one can imagine. there is no life no people on the streets it is just a deserted desert! sure there are some nice restaurants around and walking distance to the arts centre as well as the jfk sites but we still left dallas with a very depressed feeling. it is the nightmare of all cities! further in a place like dallas in the summer one really needs a pool and therefore i would easily pick another hotel in another location.',happy
id37510,' we have stayed at this hotel before and even though it is expensive i would recommend it. with a huge lobby and reception area i was surprised that there was only one receptionist on duty - although there was a wait she did a wonderful job and was friendly and efficient - we had the sleep in package and she extended the check-out until -pm which was much appreciated. we had an executive room on the --th floor overlooking the airport. the room was clean and well maintained with excellent sound-proofing. the executive suite offered drinks snacks and a very nice breakfast along with public computers comfortable surroundings and a beautiful view of the city. the walk to terminal e was very easy from the hotel - and certainly not as much trouble as getting taxis etc. the courtesy bus dropped us off at the subway and picked us up when we called - the driver was very nice and helpful. i would definately stay here again.',happy
id37511,' used this hotel as a gateway to a vacation flight out of the charlotte airport. i arrived the night before for an early morning flight. i contracted directly with the hotel and used their park n fly rate. the rate itself was average for this chain but it allowed me to leave the car for free at the hotel for eight days. they have a shuttle service every -- minutes from - am to midnight to the airport which is - miles away. this saving almost paid for this nice hotel. the room was very good well appointed very clean and had quality bedding. large flat screen tv free wi-fi and standard fare hotel breakfast buffet. the staff was very courteous and friendly only screwed up the item listed below. at my return at -- pm i called them from the airport and they had the shuttle there to pick us up in -- minutes. the only two items that were negative was that it appeared that the cable tv service was all analog channels and mainly they screwed up the wake up call but i had set up a back-up alarm at the room just in case. still i will definitely use this arrangement again next time i fly out of charlotte and i recommend this place.',happy
id37512,' is a great location a few minutes from union sq market street and china town. great place for breakfast just across the road (sears) and a good sushi place opposite. romms was clean a big small and the bathroom quite small and basic. but was fine for what i needed - good location and a cheap room.',not_happy
id37513,' the sanctuary hotel has one of the best concierge staffs we have ever experienced. brandon jimmy and jacob were ready and eager to answer all of our questions recommend restaurants and shows and run errands if need be. the day of our arrival our rooms were not ready and they made sure we were comfortable and fed. the dining locations they recommended were truly local spots unique experiences and fabulous food. we were located two blocks from times square so if you are in the city for theatre and sight seeing this is a perfect place to be. if you want quiet and out of the way....not so much. the roof top bar was a nice plus. we didnt eat in the restaurant but they do serve a light breakfast for free each am. (cereals fruit pastries hard boiled eggs juice and coffee) we were well prepared for a small room because their website is pretty clear about it. however i would never book the superior room again. small is an under statement! there was no place for two people to unpack it was dark and dreary due to the windows being frosted and looking out on an alley and there was no more than two feet of space around the bed. it was also extremely noisy since the bed was literally two feet from the door. there were no walls to buffer hallway sounds. fortunately we were able to upgrade to the deluxe king and it was a world of difference. two closets space to move a bench two sinks in the bathroom and two windows with sunlight! the beds were comfortable but not the best ive ever had. we would stay here again because we love the small size of the hotel and the pampering by the staff makes it all good!',happy
id37514,' this is a nice hotel but not incredible. the restaurant is nice but again not incredible. i would say that this is strickly a business travelers hotel. there is a nice pool but no jacuzzi!!! for this kind of hotel i am sorry but i expect a jacuzzi!!! room were very nice and very big with nice decor. this hotel is nice but it is not amazing. i would recommend it for business travelers who need to be downtown but not for pleasure.',not_happy
id37515,' room was very clean and well equiped. staff was very friendly and helpful. went to easy to reach alamo and riverwalk so did not have a chance to use pool etc. did get a good nights sleep and was well rested to continue our trip. good breakfast made for a relaxed start for our next long drive. thanks to all !!!',happy
id37516,' the tuscany’s staff are it’s greatest asset- the most friendly and helpful we’ve ever come across in a hotel. location is fantastic – it’s in a leafy street in pretty murray hill and we were easily able to walk to most places (msg empire state times square etc). hotel itself is old and the rooms reflect that unfortunately. room had a great view of the chrysler building but could have done with more lighting and the air con was very noisy. one of the elevators was broken which meant having to wait for the one working elevator and when it did arrive it always seemed to be packed with service staff and their equipment. this started to annoy us by the end of our trip. we asked about the acura car service but were told that contract had finished the week before our stay and so it was no longer available. it was a shame as that had been a selling point and we were counting on using it but not to worry metro stations and cabs cheap and a plenty around the hotel. one note – on our last night we had a letter slipped under our door during the night letting us know the hotel had changed owners and was no longer a w hotel but rather now a ‘st giles’ which i believe is a british chain- not sure how this will change the hotel. overall an ok stay considering we picked it up at a heavily discounted price but would not pay full rate for it.',not_happy
id37517,' great location friendly efficient staff and super clean hotel just a couple blocks from chinatown and a block from union square with several stores nearby to purchase food items toiletries. rooms and beds very comfortable.',happy
id37518,' what can i say about a hotel i never knew existed until i went there because my son was in a nearby hospital and traveling from home everyday was too long a trip. first - the price was great. i stayed six days. second - the bed or maybe it was the pillows. i am not sure because both were nothing short of awesome! take it from someone who was so stressed out that sleeping was near impossible the bed and those incredibly pliable fluffy pillows made slipping into bed feel like sleeping on a cloud. seriously i want them in my house. although i did not use the pool or spa they really looked inviting and under different circumstances i would love to try them. the place gives you four free bottles of water daily a keurig machine in every room for coffee with the coffee creamers and sugar. they offer philosophy products in their baths and provide two spa robes in every room. the decor is eclectic which i absolutely love and there is a mexican restaurant on site that people have told me is quite good so i hope to try it tonight or tomorrow. staff are quirky - another positive but attentive and nice. i live in arizona but this is one of those places i can go to relax and enjoy a wonderful staycation. thumbs up for sure!',happy
id37519,' san fran was our first port of call on a month long trip. we arrived before checkin time but they allowed us to check straight in. the service was second to none with everyone from the front desk and concierge to the bartender-room service (a special mention to tom) totally professional courteous and friendly. our room was well appointed well serviced and large. we liked it so much we rebooked for our return to san fran before flyng home to australia. it is handy to shops restaurants and local attractions. the cable cars to fishermans wharf run alongside the hotel and chinatown is just around the corner. it is a tad expensive but we definitely got what we paid for.',happy
id37520,' i can only confirm all that has been written by the others. stayed her from november -- till november -- ---- and had a great time. above all other things i think the queen size bed was what we will remember for a long time. it was just heaven! definitely going to stay here on our next visit. only one negative point to mention here. when leaving for the airport (jfk) they (doormen-bell boys) offer you a hotel-private taxi to the airport and they pretend it to be only slightly more expensive than a yellow cab. so we trusted it would be ok but in the end we had to pay --- dollars (incl. tax + -- dollar tip). after the good experience in the hotel this felt a bit like a rip off. so next time we are just taking a yellow cab.',happy
id37521,' overall i had a great stay at hotel kabuki. the positives were that it is comparatively inexpensive for the weekend i was there very nice room (deep bathtub luxury furnishings) awesome balcony-view relatively convenient (located in japantown).',happy
id37522,' had a good room on the fourth floor looking down the street. very clean very comfortable. good value. car happily stayed in the secure car park and we easily took the tram into town as it passes the front door. tram drivers great at giving tips advice help. taxi back late at night no problem and not expensive. staff efficient and curteous.',happy
id37523,' despite being near the gwu campus this hotel was on a quiet street close to the kennedy center and within walking distance of georgetown and the mall. service was good price was reasonable compared to other washington hotels. only negative--we left something behind and got no response when we called housekeeping about it. still well stay here again on our next visit.',happy
id37524,' the omni san francisco represents an ideal choice for business travelers who happen to have a meeting or a satellite office in the financial district. focused on providing responsive customer service the omni staff is friendly and pro-active in addressing the needs of guests. you will find the rooms are sufficiently large and the beds are of high quality - with thick soft comforters. the bathrooms are more than adequate in size and quality. from a location perspective the omni is well situated in the heart of downtown and within easy walking distance to chinatown the bay and pac bell park (the san francisco giants stadium). one recommendation for those wanting to save a few $. the subway (bart) runs from the airport to montgomery station for $- which is only about - blocks from the hotel (a comfortable walk). this is much cheaper than the $-- you will pay for a cab for those who cannot expense their travel. while i can offer no drawbacks to the rooms or staff there is some street noise that filters into the rooms esp when sirens go off or horns are used. this is not unique to the omni but since it is situated on a busy corner of downtown you get a lot of traffic - even in the evening. i will also point out that the rooms do not have particularly nice views. you can see other tall buildings and the streets of the city but not the bay nor the broader skyline. not a big deal but definitely not a romantic setting. speaking of romance this is not the hotel to bring your spouse for that special occassion. while a perfect stay in many ways for the business traveler there is nothing about this hotel that lends itself to romance or having a memorable experience with your true-love. a steak restaurant is housed on the main floor of the hotel and provides a solid though not spectacular dining option for those who arrive late and do not want to go out for dinner. the steaks come with side dishes (do not need to purchase ala carte) and are offered at a reasonable price. other dining options include several high quality and authentic asian restaurants in nearby chinatown.',not_happy
id37525,' we take quite a few weekend trips to san antonio for seaworld. weve stayed here around ---- times in the past two years or so. this hotel is clean bright inexpensive very close to the park has ample free parking free internet and free continental breakfast (cereal yogurt waffles pastries breakfast sandwiches etc...). they also have a free coffee station that stays available and is well stocked. they sell a few food items ice cream bars and basic necessities near the front desk. the design is contemporary and our room has always been quiet. there is a small workout room with basic equipment. i gave it a very good rating instead of the highest possible only because the pool is small and it doesnt have a restaurant. i dont usually care for overpriced hotel restaurant food so i dont miss that. for convenience to seaworld you really cant beat this place. this hotel has a very convenient again...free shuttle that runs to and from the park entrance if you dont want to pay for parking at seaworld or fight the traffic. i have stayed at other nearby hotels when this one is full but this is always our first choice because of the cleanliness and convenience. all of the free amenities along with the reasonable room rates makes this a great value. highly recommend.',happy
id37526,' we stayed here for a wedding in the summer of ----. we had a wonderful stay and the customer service here is excellent! it is one of the best hotels in philly and it lives up to its reputation. they even provided some amenities for our small children. our toddler got a book about philadelphia and her own robe for our stay that she loved. they also provided a nice crib for us to use for the baby. the room was great and spacious for all of us and the king bed was nice. the area around the hotel is great - filled with cute restaurants and shops. it was walking distance (-- min) to the academy of natural sciences and the franklin institute. on saturday morning there was even a cute farmers market in the park next to the hotel.',happy
id37527,' very nice hotel and great service. we had multiple couples in several rooms here. we required extra chairs and tables for a function they were very accomodating and pleasant!',happy
id37528,' i was very pleasantly surprised at the pod -- hotel. the positive experience started with a lovely greeting at reception -- check in went smoothly and even though i arrived several hours earlier than the posted - p.m. check-in time my room was ready and i could go straight to getting settled it. my room was located on the third floor and faced e. --th -- friends of mine stayed on a higher floor and had a slightly better view. yes the room was small but it was very adequate for the amount of time i spent there. i was staying solo this trip -- had my husband been with me it would have been tight but still do-able. the temperature was easy to control the linens were crisp and clean under-bed storage was sufficient. i was to find an in-room safe hairdryer even green toiletries. some might find the semi-private bathroom a bit awkward -- there is a frosted glass sliding door so it may not be as private as some people might want. the rooftop bar was a huge surprise -- such a romantic setting with a beautiful view of the chrysler building. and the location was great -- felt very safe and it was just several blocks away from grand central station empire state building and other attractions. during my stay the bar next door was still under construction but when that opens it will be a great convenience. in the meantime i found that the hotel offered complimentary coffee in the reception area in the mornings. in addition there are numerous places to eat in the immediate area. i would definitely stay here again and will recommend it to others as well.',happy
id37529,' me and my sister stayed in this hotel in september we found it to be fantastic. the hotel is very centrally located being no distance from macys and the empire state building. the staff were very friendly and helpful and the free breakfast was fantastic. we had planned on eating breakfast outside the hotel but it was a more than adequate way to start the day. the rooms were very clean and tidy although we were disappointed not to get a room with a view even though i had emailed the hotel and requested one. i would definitely stay at this hotel again and would reccommend to family and friends.',happy
id37530,' i booked one of the executive king one bedroom suites with a conference table but found out upon arrive that all the executive king rooms face the highway. i found the room very large and new but noisy due to the busy highway. the staff couldnt of been more helpful moving me to a room facing the back of the hotel. talk about great customer service. although the new room only had two queen beds the room was great. since the hotel is new so are all the furnishings. there are - flat screen tvs in the suites. the kitchen is modern with all the furnishings to cook. on the first floor there is a great workout room with laundry facilities attached. the washers-dryers are free. when was the last time you stayed at a hotel where there was no charge to do laundry? there is a business center on the first floor with a photocopy machine and a printer of course at no charge. the breakfast is also wonderful. parking is included and has easy access on and off the highway.',happy
id37531,' the first night we stayed at this hotel our toilet broke. at four in the morning it made this horrible honking noise. it kept us up all night. the next morning we went to call the front desk and the phone in our room didnt work! the sliding glass door in our room was broken and the remote for the tv didnt work. the walls were very thin and you could hear what the people in the next room were doing! it was awful. worst money i ever spent. i will not be staying at this hotel again.',not_happy
id37532,' my wife and i live in san diego and frequent the mission beach boardwalk of which the crystal pier hotel and cottages is a unique feature. for years we have wanted to stay but were deterred by the price per night. this year we decided to finally make reservations and stayed in cottage a for two nights. we arrived on a somewhat rare rainy night in san diego and were delighted to discover the entire pier is decked out with christmas lights and the traditional christmas tree at the end of the pier. better yet from inside our spacious well appointed room on the king bed we could see the pier and the lights. the crashing surf made for the perfect white background noise to lull us to a sound sleep both nights. a magical two nights and days. the room was clean well appointed and the shower head is the best either one of us have ever experienced. definitely not the typical fern misting type one usually finds in hotels.',happy
id37533,' stayed at this hotel for -nights. well worth the $. very helpful friendly and professional staff. hotel is in a great part of washinton d.c. rooms were very comfortable and housekeeping didnt change the temperature of the room. would not stay anywhere is else!!!',happy
id37534,' staff was friendly & helpful clean room good price. night person went out of his way to get us a room close to our car and on the -st floor. contintal breakfast was good.',happy
id37535,' we chose the embassy because of its proximity to the war memorial auditorium where the san francisco opera company is productions are held. the location was ideal - no more than a ten minute walk to the opera. the hotel offers free no-limit in and out parking in a locked and gated area protected by security cameras. it is directly across the street from the california culinary academy and many of the academy is students use the embassy as a resident hotel. we found them to be quiet and unusually well behaved and courteous. although the hotel obviously is somewhat old the current owners have done an excellent job of refurbishing it. while we were there (june ----) the completed installation of a new fire protection system. highly recommended to anyone on a budget.',happy
id37536,' i asked priceline to pick a chicago hotel for me. they had always done well by me before usually giving me a wyndham. but this time i was concerned that i had never heard the name affinia before. well priceline did it again.....this is the friendliest hotel i ve ever been in. the entire staff from the desk clerks to the cleaning ladies were as kind and helpful as could be. each night as i returned from my day of touring activities i would give an acccount to the night desk clerk and he listened with great enthusiasim. since i travel alone and have no one in the room to chat with i greatly appreciated this. the hotel is ideally located....right in the middle of the magnificent mile ! next door is neiman-marcus and across the street is tiffanys sak is fifth avenue and lord & taylor. ladies does it get any better than this ?? the hotel does not have much in the way of amenities....no gift shop no way to buy snacks & sundries no pool no ice machines on the floors. however if you call room service they will bring a bucket of ice within -- minutes . and around the corner is a waldgreens for any snack or sundry you may need. my room # --- was powerfully air conditioned and the bed extremely comfortable. i highly recommend the affinia for comfort and location',happy
id37537,' rooms were average size for nyc budget hotels. enough room to move around but maneuvering chairs was a bit difficult. bed was a select-comfort type of system and was comfy. shower and bath was brand new and the shower head was tremendous. great pressure and coverage. all glass walled shower was roomy enough. no tub. good staff and no other complaints.',happy
id37538,' it is the best blend of location amenities and value. get a fireplace suite!!!',happy
id37539,' what a great place! beautiful room super comfy bed only thing i wish i had was a mini fridge? afternoon tea in the lobby is a must have! great gym included right next door for those who like to keep up with their work-outs.',happy
id37540,' the hotel was nice but the location was really odd. it is on the fringe of downtown but is somewhat cut-off by a ring of roads. not the best place to stay if you want to explore downtown dallas on foot at night.',not_happy
id37541,' just got back from a trip to la that included - nights at the orchid suites. i couldnt be happier with the room rate location and staff. everything in the room - one br plus kitchen and living room - was clean and comfortable and the location cant be beat. i highly recommend this hotel to anyone travelling on business as well as families looking for a convenient base while seeing the sights of hollywood and west la.',happy
id37542,' my husband and i stayed here for our anniversary. it was new year is and we felt very lucky to be able to book a room for - nights. when we got to the room we were slightly disappointed at its small size but again it is an older hotel and the price was great! the bed was extremely comfortable and the service very friendly.',happy
id37543,' on a good note our room was at the back of the hotel and very quiet for nyc. on the other hand our room was in disrepair and not worth the price. the shelf in our shower was leaning down and coming loose from the tile the shower door did not stay closed and the carpet had stains all over it. we saw - other rooms because of the carpet and they were all similar in terms of dirtiness so we just stuck with the first room. the staff was very friendly and courteous but the hotel is in need of higher cleaning standards and repairs.',not_happy
id37544,' i love this hotel. i have stayed here many times for both business and fun. most recently i state there with my - year old. the staff was overly kind towards him an even gave him some special treats. i really cant say enough wonderful things about the staff here',happy
id37545,' we stayed at this property because of it is location to the medical center. we will be back because of the exceptionally clean rooms plentiful breakfast and outstanding service from the staff. the gm mike even took time to sit and talk with us. we were treated like family by every staff member we came in contact with. if you are in need of a aplace to stay long term this property is the best choice.',happy
id37546,' we had booked our hotel under a different hotel but i guess expedia switched it up on us without me noticing it and we got stuck here. for a romantic weekend get away with your fiance i would not reccomend this. there wasnt much privacy cuz as you walked outside you could see the front desk and parking lot from our room. also i wasnt a fan of the signs that said if you steal a towel or wash cloth or pillow you would be fined x amount. there also was a sign that said that you had to use a cosmetic towel (it was colored) if you washed off your make-up or cleaned up a stain. i did not like that a doesnt hotel provide you the towels and dont ask please dont stain us or well charge you. i was so worried about getting fined that i couldnt fully enjoy my stay with my fiance. however when we went to speak with the hotel staff they were completely helpful and friendly and improved our experience greatly. plus the hotel was conveniently located next to a mini-mart and a -- hour resturaunt. had i been staying for a night passing through or on a business trip- this would be completely favorable.',not_happy
id37547,' the stanford court is located near market st. a perfect strert to shop and is also near china town. if you stay in this hotel you can go anywhere by cable car that pass in california and in powell street. the room is big and confortable. the only bad thing in this hotel is the breakfast because have a menu and it isnt a continental breakfast and i think that all of this type of hotel must have a continental breakfast',happy
id37548,' the staff at the double tree are welcoming and very helpful from check in to check out. finding band-aids getting extra blankets and easy baggage storage on our last day. room was great worked out with kids in tow. all in all a great stay.',happy
id37549,' this was the best hotel i have stayed in in new york and ive stayed in many. it was huge! it is far beyond - stars with the sunken tub vanity area living room area and they had the room set up the way requested upon arrival. the coffee-latte bar in the mornings was a nice touch. the decor was wonderful. i say it is worthy of - stars.',happy
id37550,' really good room for an excellent price in san francisco - especially excellent as the rates are weekly (or monthly) so they didnt go up even though there was a big conference in town. hotel building was nice lots of character and good laundry facilities (either coin or they have a delivery service). room was large with good sized bed kitchenette and bathroom. style was very crisp and modern - cream-black and nice wooden floorboards. bathroom was a bit old looking in comparison but clean and functional. walk-in cupboard was massive and handy. free internet if you have your own computer. staff were a little young and surly but so were we so it didnt bother us! reception was manned -- hours felt secure. maid service was weekly but this was fine for us. im sure you could ask for more towels if you needed them. only complaint was that after our room was serviced we had no toilet roll! very strange. hotel itself was in a good area but walk down the same street and it is all a bit scary. san francisco generally seems to be that way - one side of a street can be safe and the other side dangerous weird. only - minutes walk from union square where there is shopping and easy transport to other parts of the city. overall an excellent stay. would stay again.',happy
id37551,' the good: for the price in dc - this is an oustandingly fabulous hotel. staff was accomodating and pleasant. location was primo we walked to everything we could. only - blocks from the metro entrance. - blocks from ford is theater. - blocks from the mall. there is a restaurant-bar in the lobby that had decent club type food sandwiches burgers and such at decent prices. there are not a lot of other restaurant choices nearby except hard rock and a high end brazilian meat place that smelled delicious. there are coffee places barnes and noble and clothing type shops very close. the beds were comfortable the linens too. the not-as-good: room decor is dated. tile in bath area is from --s (?). decor is outdated. one elevator that fits about - people and takes a long time. walls are thin and you can hear the occupants in other rooms very clearly. the hotel is old and shows its age here and there. paint is peeling carpet is worn but clean. there are no toiletries offered and no blow dryer. zero counter space. that means zero there is no counter in the bathroom just a sink that attaches to the wall like in older decades. tv was old not a flat screen. the heat was unpredictable. the hot water was - sporadic - and i did have to take one very cold shower one morning. if you need a luxurious hotel probably look elsewhere. if you need a clean safe place on a budget you will not be disappointed here. there were no bugs the linens were clean the towels and bath were clean the lobby was clean and orderly. i found it typical for any older part of a city in a moderately priced hotel. a lot of european travelers stay here it appeared as the lobby was always full of groups speaking other languages when we left in the mornings. we thought this was a perfect base camp to explore dc. traveled - days with -- year old mother --s brother and --s woman (myself). always felt safe no suspicious people around hotel staff were always in the lobby area.',not_happy
id37552,' if you want to be treated like royalty -- x - then stay at this hotel. it is fantastic. extremely attentive personnel wait on you better that you could possibly imagine. the rooms were immaculate. the gym is spectacular. if you want to have a truly enjoyable work-out experience then wait until you go there. it is covered but outdoors with beautiful plants all over the place so you feel like you are in a tropical garden while you are working out. this hotel is worth every penny spent.',happy
id37553,' dear mr. and mrs. schendry(owner) i want to congratulate you first on your bussiness and the hotel that yall have built.. it is very nice and decorated just perfect.. i also want to mention that this is one of the best hotels i have stay and i travel every -months so i have seen diferent hotel and i can tell this is one of the best.. yall should have the (gold award) or higher ranked award if it goes anyhigher.. but i also would like to take this time and congratulate yall on the staff yall have working there. starting with reynaldo(manager) he has good personality and great presentation nicely dressed also i got to talk to the front desk staff great attitude toward the custumers specially ross and melisa.. they were the ones i got to talk to they are perfect for the job they do.. and i couldnt forget about georgia(breakfast area) she is one of friendliest person i have met.. she talks to everybody with enthuism and also she does her job perfect... mr. and mrs. schendry yall have the perfect staff or should i say a perfect team working there.. my family and i stay for -nights and they were great.. congratulations.. i would defenently tell all my friends about yall and your hotel..',happy
id37554,' it was a business trip but every time in the morning when i used to go to blue fin cafe i used to think when can i get back nd enjoy the view and energy of time square while drinking wine at blue fin. i think locatin is one of the best u can get the staff is awsome and for manhattan size rooms r decent sized. the beauty is even if it is in the middle of time squats the rooms are quite and peaceful. i will definitely say if u r planning to stay pleas go ahead you will not regreat....',happy
id37555,' we were in san francisco for a wedding the weekend of ----- october ---- and used marriott rewards points to stay at the stanford court hotel. it was an exceptionally clear sunny weekend in the city (as we used to refer to it; god forbid anyone would say frisco ). checked in early friday -- --am -- but the desk clerk clicked around and got us a nice room. hotel is older but very well maintained. all staff were very pleasant and helpful. had a great stay.',happy
id37556,' i had three criteria for staying here: close to the convention center cheap rates and free wi-fi in the rooms. it is walkable to the convention center - about -- minutes or you can catch the #-- bus a block away from the hotel. hotel staff was very congenial and helpful. prices were as reasonable as anything else i could find within a couple miles of the convention center. i paid $---night for a room with jacuzzi microwave refrigerator and coffee pot. despite some comments to the contrary this was a very clean room (room #---) and i saw zero bugs over - nights. the business center is handy with free computers and printer. there is also a good exercise facility on the main floor along with a decent shop for essentials. two things kept this hotel from getting a four star rating: old equipment and drifting wi-fi. my sliding mirrored closet door came off it is track the first day i was there and even though i reported it to the front desk it was still that way when i left five days later. the wi-fi worked well only --- the time - primarily before --am. when i inquired about it i was told that too many people were trying to use it and that caused it to go out. i kept loosing my connection a couple times per evening and it was never strong enough for me to get it on my tablet.',not_happy
id37557,' well i didnt think it possible but i found a new york hotel for reasonable cash that was clean big enough to swing a cat in as well as being well decorated and located!!! well done newton! we had a room on the ninth floor with shared bath. room was very good size with single queen bed and built in hanging cupboard tv radio etc. all very clean and well decorated. shared bath was very good always clean nicely decorated and i think only shared between ourselves and one other room. well worth sharing if you dont mind as it save you circa $-- per night which you could better spend elsewhere. slight negatives lift is tiny and only one so can take a while to get up and down at busy times. staff do their job but arent that welcoming and always seem to be talking on the phone (also while serving you). these couple of things dont deserve it to be marked down in my opinion as all the other good bits easily makeup for these small quibbles. well located around --th so ten mins walk to central park. very easy access to the subway which is ten mins to time sq. (if that). overall very good value for the money.',happy
id37558,' it has a great location walking distance to union square about - blocks. it is not a new place there are some odors everywhere but nothing terrible. breakfast is just ok but again not awful. people was helpful at the front desk. internet speed is just very very slow.. more than slow...',not_happy
id37559,' this hotel is located right next to a trolley stop which can get you anywhere in san diego. as per the hotel rooms when i got there they said they didnt have my room even though i called to tell them to hold my room because i would be checking in late. i didnt take no for an answer and they found me a room. wasnt a great one because i asked to be in a non-smoking room. the smell from the smoking rooms which were on the other side of the hotel on the same floor was so bad that i could smell it constantly. oh well. the staff were pretty nice anyway ...as long as you get your room. the price was average not a great deal and not too expensive. the beds were comfortable nothing to write home about. the restaurant staff were friendly and the food was great. nice pool area.',not_happy
id37560,' the plus sides are: great central location really clean comfy beds unlimited tea and friendly helpful staff till you have a problem but . . rooms small paper plates for breakfast not great and couldnt sleep for major building noise (pneumatic drill started at -.--am) going all night. complained and told to come back in the morning staff not interested. next day got moved no apologies concern or interest from staff. speaking to others we were not alone got told by one man he was offered a grotty substitute room and unsurprisingly we got moved but too a smaller room. noise not the hotels fault but the poor way we were handled was.',not_happy
id37561,' this hotel is in a great location ... close to lots of good shopping and restaurants . the best thing about the westin is the staff always very professional and friendly . we stay here when we go to seahawks games ... its a nice walk to the game about -- minutes .',happy
id37562,' i stayed here last year in july and really enjoyed the sheraton. while away from the main area of soho it is only a -min walk to broadway along prince st which in itself is fantastic. the hotel is very close to the subway. its just across the road (-- second walk). the location of the hotel is really close to everything by subway and cab. its a really good location. the hotel is very quiet and clean. we were lucky enough to get a great deal through spg.com giving us very good price for a city view room! the staff were friendly and very helpful. i really couldnt fault this hotel at all. if i can get the same deal again i will definitely stay here!',happy
id37563,' i recently planned and executed a - day business trip to boston and i used a travelocity airfare-hotel package to do the booking. one of the first hotels to come up on their recommended list was the back bay hotel in boston is back bay area. i checked the reviews and they were generally fine so i purchased the package estimating that the hotel portion was about $----$--- per night so my expectations were high. upon arrival i found the hotel to be a boutique type of facility with potentially limited amenities. initially the two bed room seemed ok reasonably clean if a little cramped in the bed area. now for the scary part - i went out to dinner and upon returning i heeded nature is call and sat down to use the toilet. i made sure to wipe it down first before putting my bottom on it and the alcohol wipe came back dirty - not good. yet considering the urgency of the moment i proceeded. moments later when i reached for the toilet tissue i looked at the wall next to the bowl and my stomach sank and i immediately felt ill - there was a foot long streak of what looked like human feces smeared across the wall. clearly the guest before me was not happy with this hotel. i immediately went to the front desk to report the issue and demanded that the housekeeping manager see this repulsive sight. about -- minutes later mr. d.-- came up to my room and viewed the brown streak and deemed it unacceptable. i was moved to an upgraded room for the remainder of my short stay and conducted my business meetings in boston and that is the essence of the tale. quite disgusting. one note - i checked out the -- hour gym in the basement - a claustrophobia inducing dump. i am sorry but the back bay hotel has not earned it is - stars. no way! **for those with a morbid curiosity about my experience and if you genuinely think you can stomach it i will attach a grainy cell phone pic of the nastiness described above.',not_happy
id37564,' i stayed at the park central for two nights and enjoyed breakfast in their restaurant both mornings. the service was excellent. the food came quickly and was piping hot. i was welcomed and seated both mornings by a lovely young woman kristen who was pleasant and professional. this kick started two great days in new york. would definitely recommend!',happy
id37565,' my daughter and i stayed at the four points for a gymnastics meet that was being held on the navey pier. the location was perfect. the room was clean and well sized. the bottle of water was free yes free. the staff were helpful and friendly. the doormen were awesome. not one complaint and would definitly stay there again.',happy
id37566,' if you are up for a hotel the main purpose of which is to extract as much money as possible from you this is the place to stay in san diego. otherwise head for one of the many other hotels that are closer to downtown and where you wont feel trapped in an alternative universe. here are some numbers to consider if you are traveling with your family: $-- a day to park your car in a location where there are acres of open space. $-- per person for breakfast including tax and tip. or you could eat at the in house starbucks. $-.-- for a candy bar. $--.-- per day for internet. see where this is going? the hotel can get away with this because with the exception of one deli on the marina there are no other options for eating within two miles except for an equally expensive hilton. the hotel itself is fine but so are many san diego hotels. your choice just be aware what youre buying into.',not_happy
id37567,' when we arrived the man at the counter (travis) was really great. he checked us in with no problem. they held on to our luggage because we couldnt get in until -pm. the one bell hop i dont remember his name was awesome. he was our bartender at the hour they have in their restrurant on the last floor and he was so friendly and made sure that my family and i were . the hour was real nice and you can look out at the harbour. they are only a block away so it is easy to get around. everyone else that we came in contact with at the hotel were wonderful. i cant wait to plan another trip there. my family and i will definitely stay at brookshire.',happy
id37568,' this hotel would be ok for people who just need a place to stay while getting medical treatment at one of the hospitals nearby and if i ever am in that situation id certainly consider staying here. even though it is more economical than most places in central houston though i wouldnt recommend it for a leisure stay. it wasnt really clean enough. the bed was worse than those in other hotels ive stayed at recently. the room was oddly shaped and cramped. and because it is convenient for people with business in the hospitals - which is very important mind - there is a little bit of a sense that youre spending your holiday in a hospital. which is not perfect for every mood.',not_happy
id37569,' for the price this accomodation was excellent the staff couldnt do enough to help. the room was clean and modern. i would not recommend for families with young children as the rooms are a little small.',happy
id37570,' i would reccomend this hotel with some reservations. it was stylish had some of the necessarys like internet etc. and the beds were super comfy. however it was fairly far from where i wanted to sightsee. if visitng the university only it would be perfect but everywhere else is a hike. the staff was friendly enough but not particularly helpful in addressing two concerns i had. i heard there was a free shuttle from a friend that lives in seattle not from the staff. next time i visit i will pay more for a better location.',not_happy
id37571,' i picked this hotel for its recent renovations and it really looks nice. unfortunatelly renos stopped short of replacing windows which do not have any sound insulating capability. hotel is right beside a highway and noise is overwhelming.',not_happy
id37572,' not great but good. all you need to be comfy especially if you have to catch a -:-- a.m. flight out of boston logan. clean modern will stay there again. let is face it who loves airport hotels but we sure need them!',happy
id37573,' i have just spent a few days here and really enjoyed my stay. it is located on west --nd street and -th avenue which is a great location for walking uptown or downtown. you can also easily catch the subway on --rd street ( e c or - train) the rooms are small but you arent going to be spending tons of time in it it is nyc! i was travelling alone and found the room perfect for me but if i was with someone it would have felt a bit cramped. the bathroom is a great size and shower is fantastic. the whole room is very clean and very comfortable. they dont offer breakfast but there is a great deli downstairs and a bagel place across the street there is also a whole foods on --th street and -th a few minutes walk away. an added bonus is the roof terrace it offers amazing views and is great to sit up there in the evening. overall this is a great little hotel in a less busy area than the midtown --nd street vicinity.',happy
id37574,' stayed in room ---. just four blocks from beale street. shuttle stop right outside hotel. runs every -- minutes. -- minutes to graceland. - minutes walk to info centre next to river. very convenient for fedex forum. i took in a basketball game. great quality room shower only no bath (could be a problem for some not me). very clean. parking was $- a day. car park security for peace of mind. could see mississippi river from -th floor room (just). in-room coffee. free breakfast free usa today. only bad experience was the checkout. only staff on reception was badged up as the regional sales director. the lady didnt know who to use the computer was unable to give me a isleep inn directory despite her asking me to stay at another facility during my road trip. also never gave me a receipt as ishe didnt know how. very disappointing end to a great stay in a great location in a great hotel. despite checkout i would fully recommend this location.',happy
id37575,' great location. free parking (which is good for this area of the city). bathrooms need some updating. very comfortable beds. nice pool and hot tub.',not_happy
id37576,' we stayed here for a wedding september ----- the hotel was good maid service on sunday could have been better out of the room most of the morning and part of the afternoon and room was not cleaned till around -:-- in the afternoon. the first disappointment came saturday night after we came back from party. we went down to the bar-cafe attached advertised by the hotel. they claimed to have happy hour when we were there but when we asked the waiter his comment was that that was not true if you sat outside at the patio of the same place. also it was not all items just certain items. the advertisement all around the hotel did not say what he was saying at all plus he had an attitude. the second and reason i am even writing this review is that i wrote a letter to the management of the hotel about my concerns and as of today one month later i have no received a response.',not_happy
id37577,' first off let me state that i travel to and stay over in the phoenix area to visit and help care for my mother quite often. my friend and i decided to try this location due to the internet photo with the pool and the brand reputation for this motel chain. okay the room was filthy. there was a large hole in and other areas of the carpet raised and mushy (not wet). there were burns and holes on the ironing board. there was rust on most metal surfaces in bathroom and large holes in the wall above the light fixture. they have iron bars on the bathroom window with a view of the low income apartment-motel front doors only -- to -- feet away. the lamp shades were dirty and broken. the dresser was old and too small for the size of the room. besides the filthy walls throughout there were large cracks. some cracks had been filled but had not even been painted over. there was no fridge microwave or coffee maker in our room. there was a bad musty odor from the a-c unit and the filter was nasty (my friend developed strep throat and i also got a bad respiratory infection although it couldve been from the front desk person who was very ill. she was using the lobby guest computer often and also set up the continental breakfast the next day. she coughed a lot and never once covered her mouth or sanitized her hands in our presence). there appears to be permanent dwellers onsite with very dirty covered and not covered vehicles in the lot. these vehicles appear to have not been moved in many months at least. the large areas which used to be a pool and picnic area are just dirt and weeds with some palm trees and a couple of old unmaintained bbqs. there were piles of ashes (from the barbeques?) being dumped in the dirt filled old pool. in the morning there was trash and beer cans strewn around the parking lot and near the rooms (it was all still there when we left at ----am). there was dead shrubbery along the walkway outside of rooms. our beds were clean and very comfortable. this is a great ghetto place if all you want is a bed for -- dollars a night. you also get a strip club right across the road porn shops nearby and a drive-thru liquor store - blocks away. this was probably a nice place as in the advertisement photo(s) they use but that wouldve been a long time ago.',not_happy
id37578,' this hampton was a little below-average among the many ive stayed in. the place was clean and the front-desk staff ok. but i think it was showing its age a bit. and the location--aside a busy freeway--was really dreary. surprisingly even though i was on the top floor there was noticible road noise in the room. and that was with the window closed.',not_happy
id37579,' the hampton is located directly over the majestic theatre in chicago the location is central to many areas of downtown. walking everywhere is the way to go in chicago. the rooms are small but elegant. the decor is very quaint. no noise from the theatre made it to our room. service was top notch. breakfast area is small and breakfast could have been better but all in all a great place to stay.',happy
id37580,' i very much enjoyed my --night stay at the dunhill. the staff was extremely helpful and friendly. my single room was quite small but clean cozy and quaint with a four-poster bed. i enjoyed the complimentary beverages in the small refrigerator and the tea-coffee service near the front desk. their restaurant was just re-opening and my colleagues and i felt the portions were way too small (but the food was tasty). there is a fitness center off the premises and they supposedly will take you there if you request (i didnt have time for this).',happy
id37581,' the soho grand is truly a nice place to stay. the only problem is that i find it overpriced. we reserved - weeks in front of our stay and had to pay $--- before tax occupancy fee state tax and so. the end price is almost $---! the room was on the --th floor with a view to midtown which was very nice :) for such a price level i think wlan or cable internet (which is both available) should be free for guests. there is business center which is free but once you have your notebook with you it would be preferable to stay in the room if you do not want to pay --$ a day for the wlan. the gym is nice. the hotel bar is pretty nice and fine fo a drink if one wants to stay in the hotel. the location of the soho grand is very convenient for shopping in soho or for going out at night. i know that the sgh can be booked for about $--- for the same room and would definitely not go again there for the price we stayed.',not_happy
id37582,' we picked this hotel because of the pool(s) and our kids loved swimming there. the pool area is quite a lovely setting. the property is quite close to seaworld (the -nd reason we selected it) only about a -.- km walk or an $- taxi ride. the hotel does not offer any shuttles. luckily we did not have a car as there is also a parking fee (ithink it is around $-- per night). out room had - queen beds (we were in bay ii which was a two storey building) and the room was clean - nice fresh looking bedding but the room itself was a bit dated. they have tried to freshen them up with paint carpets bedding and new bathroom countertops) but the room still shows its age. we were happy with the room however. the hyatt does not offer free wifi (which seems crazy) so you have to pay for that. they also charge you to use the computers in their business centre if you want access to the internet unless you are getting your airline boarding passes. the rooms are not cheap and then they want to charge you for anything extra - kind of lame. we ate at the red marlin (the hotel restaurant looks over the marina) - the food was fine but you are going to pay hotel prices. there did not appear to be many other dining choices in the area. on the weekends they have a buffet breakfast - $-- per child and $-- for adults so for a family of - it adds up quite quickly. all in all everything was fine but you end up paying alot for just fine. i think if the room had been a more reasonable price and they didnt charge for every extra then we would rate it a bit higher. but overall it was expensive for what you got.',not_happy
id37583,' spent our anniversary weekend (---- - ------) at marriott mag mile. pros: new bed w- fabulous pillows duvet .... room was smallish but still worked. location is just terrific ... everything (shopping restaurants entertainment within walking distance). minor cons: requested early check-in wasnt ready for us. desk billed incorrectly. they had our platinum certificate and then misplaced it. problem was quickly resolved. coffee bar (the bean) is very understaffed (one person!). the hotel was totally full ... and i think they were all in the lobby area at one time! very very crowded and very very loud. (you could escape to the -th floor lounge). major con: elite desk service at check-in could not have been colder. definitely a departure from most marriott properties. overall the pros win. this is probably the --th time one of us has stayed at this property and we would definitely return.',happy
id37584,' i had read the reviews on trip advisor and a few comments had worried me(customer service and rooms). on our arrival to the hotel my daughter was given a soft teddy bear by reception and we were told our rooms had been upgraded! a great start and we hadnt even checked in! our room was ok and had everything we needed=another soft toy and a bath and duck set had been left in my daughter cot-another nice touch. the location of the hotel was great we managed to get around really easily and the guys on the door were always very helpful and friendly. we had breakfast once and it was nice but a waitress was quite rude to my husband which resulted in her not getting a tip! overall our stay here was really good. all the staff(apart from one waitress) were all very helpful and had lots of knowledge about the area.',happy
id37585,' everything about the hotel deserves a rating of -. great deal great hotel and great breakfast!',happy
id37586,' my family and i just stayed here for a long weekend. we loved the free parking which is one of the reasons we booked initially. upon our arrival the employees at the front desk welcomed us with smiles and were so gracious. the hotel is beautiful and the rooms are in great condition. there is a sitting area outside with comfy couches and umbrellas. the food in the hotel is very good and the breakfasts are reasonably priced for how much food you get. we ate at a restaurant filomena in georgetown which i highly recommend. they had the most amazing food. it is around the corner from serendipity iii which we also enjoyed. there are so many great restaurants and stores a couple of minutes away. i cant wait to stay here again to finish our tour of dc.',happy
id37587,' we stayed at the park -- at the beginning of june ---- and had a club room. the location in down town was great as you can easily reach your favourite tourist attractions from there. the club room was nice and spacious. it was very clean and we had a great view. the club lounge offered snacks free soft drinks during special times in the day-week. the view from the lounge is even better than the view from the room. when available you have to enjoy a wine up there (they charged for the alcoholic beverages). we also tried the main bar near the reception which was for us a little too full of corporate people. it suits people who like it a bit more buzz. the breakfast at the lounge was superb. it included healthy fruits muesli toast starbucks coffee and more. the staff in the club room was very attentive and helpful. the only thing which was not so good was the internet connection. it should have been better especially as we paid for it.',happy
id37588,' one of best residence inn.........one will ever find. very nice clean and convenient........in the heart of mid-town area. rooms are equipped with the most comfortable and cozy beds one will find. very good breakfast and restaurant............as well as very pricy.',happy
id37589,' my husband i visited the adolphus to celebrate our - year wedding anniversary. we really loved the european feel and classic decor. we live locally and wanted a night away from our new baby sleep was a high priority. we were sad to find the bed was hard as a rock. no padding or cushioning at all. it was like sleeping on a hard cardboard box. the next morning both of us woke up with back pain. the food was good staff was decent- valet was great - but the bed just ruined it. also when we were asked how we enjoyed our stay by the front desk we explained that we loved everything but the bed was really uncomfortable. her response was im sorry to hear that offering no apologies or concern. only stay here if you need the location (downtown) and can sacrifice your back during your stay.',not_happy
id37590,' this is our second trip to new york. we stayed in a different hotel last year and was very dissapointed!!! upon seeing the hilton last year..we knew we would be saying at it next time. we checked in the within -- mins of arriving. the staff are very friendly and helpful with all our questions. our room was great!!! we were on the --th floor. we did not wait more then a couple of mins for a elevator!!!!( and it was the long weekend). my husband especially loved that starbucks was across the street. we needed a cab one day...they pulll up as soon as you walk out thanks to the doormen. we went to a couple of theatre productions and found we were only a couple of blocks away from both theatres. we also ventured to central park and we are only three blocks from of the entrances. we are returning in august and look forward to a longer visit.',happy
id37591,' as always the morrison clark exceeded my expectations bringing a real washingtonian experience to its travelers. despite a coldcouldy and windy yet beautiful day the interior charm and splendor of the facility warmed my soul. i have stayed here quite a few times and appreciate the friendly and welcoming atmosphere - the staff goes out of its way to make one comfortable. a fantastic change from the larger hotels and a glimpse to a time that one forgets about within our fast-paced culture. highly recommended. jet - ann arbor mi',happy
id37592,' my wife two kids and i stayed here because we had an early flight to catch (first time at a aloft). the lobby had my kids smiling because of the lighting and music (yes it is very loud). the staff was friendly and checked us in quickly. i used my starwood points and was given a coffee card. i asked were the coffee was and they pointed to a machine. the machine had different types of coffee and hot chocolate (kids loved the hot chocolate). after getting into our room we noticed what the area had to offer and decided to check it out. lots of restaurants and shops across the main street. in the morning we caught a very convenient shuttle to the airport. driver was friendly and fast. when we came back we called the number the desk provided and the shuttle picked us up with -- minutes. when we got back to the hotel our vehicle was there safe and sound. thanks aloft…',happy
id37593,' the carlyle suites doesnt look like much from the outside but it is a very nice hotel with the rooms decorated almost like a city apartment would be. it is located in the dupont circle section of d.c. which is very interesting. you see all of the embassies while walking up and down the street. each hotel room has a small kitchenette a walk-in closet standard size bathroom and main living-sleeping area. there are about -- parking spots maybe -- behind the hotel which are free spots but are first come first serve. the staff at the hotel is very friendly and accommodating. we found the cleanliness of the room to be excellent...which is sometimes difficult these days. every employee was friendly and greeted us as we passed them in the hallway even the cleaning staff. the one thing i will mention is that the breakfast in the downstairs restaurant is not worth it. we paid for the buffet type breakfast but the egg station was unattended the entire time. we were left with a choice of fruit bacon sausage cereal and bagels. it was a glorified continental breakfast. other than the restaurant we were pleased with every other aspect of the carlyle suites and would definitely stay there again.',happy
id37594,' yes it is a little snobby for our tastes but we had a great stay at the w. we spent - nights there in october ----. everything is blue white glass and metalic - a very cool and relaxing design. the window seats are a nice touch. the beds are fantastic. however the best part had to be the rooftop bar with sand bottom torches and queen sized lounge areas with curtains. even on a cloudy cool night it was romantic and fun. the pool and workout area were nice too.',happy
id37595,' i recently stayed with a friend from out of town at the radisson martinique for a leisurely weekend. we were originally booked at another hotel on the upper west side (but that wound up being a mess). so we had to find another hotel quickly and fortunately the radisson was very accommodating. they took us on short notice (same day). we got a great aaa rate and the staff was very friendly. the lobby was very nice the check-in was smooth the hotel was very well maintained and our room was spacious clean and well furnished. we even got full complimentary buffet breakfasts for two for the entire weekend. the room service food wasnt great but the restaurant itself was good. the neighborhood is right in the heart of midtown is action - close to everything...fun nightlife great shopping and a good multicultural vibe of people. there seems to be a big asian community in the area so the korean and sushi restaurants bars and clubs are very authentic. our stay was fun and very comfortable. i highly recommend it.',not_happy
id37596,' my husband and i stayed at this hotel on the last leg of our honeymoon when we checked in we were given a single room (we may have been on our honeymoon but a single bed really wasnt ideal!) when we complained we were told there were no more rooms... eventually they moved us to a revolting smoke filled room which smelt so awful. the following night we were moved again to a lovely room but this did spoil our trip to la. other than that the hotel is lovely and the pool side bar is a very cool place to hang out.',not_happy
id37597,' our five night stay at the westin could only be described as dissappointing. our first experience with the westin was struggling with our luggage as the door staff looking on with disinterest. check-in was a problem with the room we booked not available despite the booking confirmation being in my hand. the rooms were small and their idea of a double bed leaves a lot to be desired. we had to ring the front desk on a number of occasions as the room was not stocked properly. we had no hot water on the second night and we were offered a free movie to make up for not being able to shower. sorry not good enough. i would strongly recommend people look for one of the many better alternatives nearby. we wont be coming back.',not_happy
id37598,' the morning of the day we arrived there were storms in chicago. the next morning when i got off the elevator the bell man greeted me with the forecast and a cheerful good morning. we swam in the pool and as we were getting out the life guard got up and brought us towels before we could reach out seats. we dined at tribute (the hotel is restaurant) starting our day off great with gourmet breakfasts. even the toast was remarkable! i went to the desk to ask about a bus schedule as we were on a budget. there wasnt one available but the desk person gave me walking directions. then offered the shuttle to the museum. ill get my friends. when we arrived back to the desk i was sure the shuttle would have left. the desk man was out in the garage holding the shuttle. we were very impressed. we are already planning a trip back. i think i am more excited about staying at the essex again than seeing chicago.',happy
id37599,' i cannot say enough about the friendliness and helpfulness of the staff. the customer service was actually wonderful. the problems however were many: -) initially our keys would not work that problem was remedied only to have the same problem the following morning when returning from front desk looking for a functioning hair dryer at -:-- am; -) from -- pm to - am there must have been some kind of party or get together in the lobby it was extremely loud and impossible to sleep; -) the hair dryer in our room would not work staff was very kind trying to find us one but they were unable allowed me into a dirty room that someone had just checked out of (-:-- am) to use that hair dryer.',not_happy
id37600,' you expect good service and comfortable rooms in any hilton hotel and the garden inn is no exception.. great location.. helpfull staff.. would stay again',happy
id37601,' this was a great hotel. great location great staff and a great room. if you want to get out on the magnificent mile or go to the navy pier this hotel is right in the middle of the mix. the staff was friendly and answered all the questions we asked. the room was cozy and quiet. i recommend this hotel to my friends family and trip advisor users. p.s. we normally lay our heads at the conrad but since this wasnt our yearly engagement anniversary trip and we took my little sisters we decided to book the doubletree and we must say that it didnt disappoint.',happy
id37602,' i just wrapped a long weekend in a grand luxe room at the st regis. our little family of four (- kids under -) fit easily in the vaulted beaux arts chamber and even into the generously sized double beds. jacob astor would feel right at home in any of the gilt-bedecked chandelier-lit rooms. what you give up in modernity you get back in an indescribable feeling of participating in history not unlike taking a weekend holodeck visit to the roaring --s. my two girls were positively awestruck the minute they hit the lobby and the room sent them over the top. it is the princess reaction disney aims for and will always fall short of because there is nothing like the real thing. that classic feeling permeates the whole hotel from the tuxedoed butlers to the clubby king cole bar to the silver and china breakfast in the astor court. the unrelenting sophistication can make you feel perpetually underdressed in anything short of ball attire but never uncomfortable. sure there are shortcomings. the phone control system is a total trainwreck the tv remote was rubbed unreadably clean running the hairdryer destroyed the tv reception the butlers were sometimes unreachable the $----nt room had a view of an hvac there was only one robe there is no lobby lounge area the doormen seemed to run hot and cold and the furniture was a little wobbly. management was totally unaware of a massive --hour long (and very very loud) party on the floor - but was quick to react when notified. i wouldnt want to pull a late night working out deal documents at the louis xiv desk and matching straight-back chair either. i could see why someone might criticize the ol gal when compared with a nice new sparkly glass tower at the same price point - especially if one was on business. but for a family or romantic getaway you wouldnt come close to the transporting experience of the st regis. so much of the best of nyc is within walking distance of --th and -th you might not even need a cab. (and speaking of transportation the bentley house car wasnt too shabby either driven by one of the nicest employees at the hotel.) we will definitely be back.',happy
id37603,' we booked a room but when we arrived at the hotel we were told that there room will not be available because of an unexpected illness of the person who should had been evacuate our room. we were sent to another hotel around the corner that offered us a single room instead of the superior queen we ordered. we had to go back to the park south hotel and get into an argument so they can understand that this is not acceptable. no apologies or compensation were offered. only after a harsh argument and another hour of waiting they finally found us a solution in a hotel a few blocks away. we were never been treated so miserably by a hotel. dont go there!',not_happy
id37604,' this is evidently a former sro hotel that has been refurbished and dressed up with modern art paintings on the walls. the rooms are small and the walls ominously thin. one aspect i liked is the fusion’s stairwells. fully open to viewing on each floor cheerfully lighted carpeted and clean they attract usage. the desk staff was sometimes overbusy but this was during the memorial day holiday. i rate the fusion as a good --star.',happy
id37605,' we got a good last-minute rate. room was non-smoking clean roomy. the bathroom was small but the shower was good. the bed was comfortable. it was a good location for us because it was near my daughter is house. this is not a fancy place folks but it worked for us for a short stay.',not_happy
id37606,' i travel to houston several times yearly for both pleasure and business. i usually stay at the st. regisbut tried the granduca on the recommendation of a friend when it had no vacancy. what luck for me. this place is charming with its understated elegance perfect service. and lavish rooms. i will stay there again.',happy
id37607,' nice rooms clean and ok size. friendly staff and an ok restaurant. didnt have the breakfast but dinner was ok nothing special though. very noisy a-c. in fact the a-c gave us trouble sleeping. location is great though.',happy
id37608,' booked this hotel via hotels.com and paid £----.-- for five nights. i had written to the hotel before as i was concerned about the reviews and i requested a room on a high floor. on arrival we were happy to get a room on the --th floor. the room was very small and tired the bathroom was cramped and need a good make over. the next morning we awoke to a smell of water and noticed the that one side of the floor was totally soaked from the air con on the floor. we called down and later someone called us back to say we would be removed. rooms moves take place between - and -pm. we arrived back to the hotel and the move had not been done. called down to be ask what is your wish ? explaining the situation we were told someone would call us back. -- minutes later still no call we called down to be asked what is your wish explained the situation and was then transferred to a voice mail called back again to be ask what is your wish to then be cut off ! we finally got to speak to someone who told us you should never feel you need to chase us! we then left and the room on the promise that the room move would be done. arrived back in the evening and we had been moved but to a small room - not happy. to date no one has actually apologised about this. each morning we were woke up by housekeeping as there office is outside the bedroom door. the rooms are tired air con was hard to get right and the rooms are very cluttered. if the hotel spent more time training it is team on customer service and less on quirky things for the rooms they might get it right. minibar was not stocked. throughout the stay. staff generally were not interested and really for this chain and price it should be a whole lot better. we made the mistake if getting to coffees in the bar - coffee small not hot enough and served with what i felt was the usual dis interest from the staff in the hotel. on e last day we called down and asked for bags to be stored and told they would be collected at no time were we asked to wait in the room came back later bags still in the room made to feel it was our fault. really disappointed with this hotel and i would recommend people not to stay here if you want something nice.',not_happy
id37609,' this historical hotel sits in a prime dc location just steps from the white house. the lobby and public rooms are beautiful but we were not impressed with the suite we upgraded to. the room had no closets - just wardrobes. the shower was huge but lacked water pressure. the furnishings in the suite were dated and the room needed new carpet. this could be a fabulous hotel but needs some investment to bring it up to its price class.',not_happy
id37610,' we stayed at the castle inn for - nights and found the place to be exactly as others had described. the staff were very helpful and friendly and the location was great for exploring the city. room was comfortable and the breakfast although only light was really convenient. my only slight criticism is that we found the shower difficult to operate but otherwise our stay was great. my tip for other visitors using taxis is make sure that you know the cross street for your destination. the sf taxi drivers dont have the same knowledge as london cabbies. the - we used didnt know where the castle inn was and even had trouble finding broadway.',happy
id37611,' we just returned from a quick trip to nyc for a night at the theater. the manhattan was perfect! first let me say that ive stayed in several hotels right in time square. this was by far the cheapest option for the location since we had - people and needed two rooms. included in the family were an ---year old --year old and --year old so the pool was an especially nice feature- and it was open at -am before the adults were ready to get moving anyway! i was a little worried after seeing a few negative reviews but they were unfounded. rooms were clean i asked for rooms near each other and got straight across the hall from each other. we used in-room safes for laptops and valuables. beds were comfortable. staff was helpful and friendly... held our bags for us before check-in and after check-out so we could do a little more in the city. location was perfect and i would definitely stay here again! thanks.',happy
id37612,' i stayed at three different hotels while visiting d.c. oct ---th ----. i booked my hotels on hotwire and was hoping for the chance to stay at hotel george (because of tripadvisor reviews). compared to the other hotels i stayed at hotel george was amazing. by the way the other hotels were capital hilton & westin city center d.c. while the other hotels were big and beautiful hotel george provided exceptional accommodations during my stay. they have a program where you can borrow or keep things you forgot such as tooth brushes tooth paste hairspray mouthwash contact solution flat iron curling iron etc. i thought that was amazing. i asked for a couple items and they sent up a bag full of goodies. i only wish i had that at westin where i had to purchase contact solution for $--.-- (i forgot to pack it). additionally hotel george has wonderful staff. when i arrived i was very stressed out after attempting to drive in d.c. the employees at hotel george made me feel very welcomed. i truly love this hotel. oh i forgot to mention the manager is great. food is amazing! try the bistro out if you have the chance. rooms are great too. i love everything about this hotel; i could go on & on. just book a room and find out for yourself! i know i should probably be on their commercial for this review… but i just really recommend it!',happy
id37613,' so my best guy friend and i decided it was critical to visit nyc to see the alexander mcqueen exhibit at the met. after booking flights we decided to stay at the standard. im not one for super trendy habitats but my guy friend is so we booked a queen superior room for four nights. i wanted a tub and with this room you get a tub plus a shower. when you choose to stay at a place like the standard (or the gansevoort or the smyth or whatever) you are staying there for the fabulousness aspect as well as for comfort and location. the room - a mod pod really - was very comfortable and very interesting in design. the views were incredible. the bed was very very comfortable and the a-c and water pressure worked great. the tub is a deep large square ceramic box and not for lounging-soaking. too bad!. it is not comfy to even sit in because the drain is smack in the middle of the tub and you will invariably pass over the tub plug with your boo-twah. the shower sufficed. the pillows are down but i bet they have others if you are allergic to feathers. surprisingly the amenities in the fridge and on the shelves were not crazy overpriced. water was $-.-- or $-.-- for example. amazing. the toilet is in it is own little private closet with a door. the mini ironing board and full sized iron came in handy. the black out curtains worked great. so the room was great and worth the $--- - $--- you will pay a night plus taxes and various other little fees. and they have ---- room service which was extremely nice. the standard grill had an excellent breakfast. great coffee and yogurt-berries-granola. a wonderful selection of foods and beverages. very white tile-french cafe-ish. i loved breakfast there. it was too hot to be outside when we were there so we never sat outside for cocktails or food. and this is a place where there are lots of people outside! outside the lobby outside the grill outside the biergarten outside on the highline etc etc. the standard in the meatpacking district is a huge space occupied at most times of any given day with oodles and oodles of people. you know the type....those fabulous people. louboutin heels malandrino dresses penguin shirts varavatos slacks ultra skinny jeans etc. trendy trendy trendy. if you want relative escape from swarms of trendy people you will have this escape only in your room in the lobby between - and -- a.m and maybe while waiting for your elevator before - p.m. you will have it no where else. so if privacy at all times is your thing be prepared for the gaggle of people hanging out here most especially after - pm. good thing....cabs are always there for you. the rooftop bar on -- is closed to hotel guests generally after - or -- pm. there is usually an event of some type going on that is closed to the general public. people are dying to get to the rooftop bar because it is verboten. they really glam it up and giggle their way to the --th floor. these people - who will share your elevator ride on occasion - are cute or extremely annoying depending upon your personal perspective of people who frequent trendy rooftop bars. all i know is there was no noise pollution even with the throngs of people and i slept like a baby without requiring ear plugs. on the whole the standard is an excellent convenient aesthetically interesting hotel. the staff were kind and pleasant. pleasant in a new york city kind of way not in an omaha kind of way. dont expect lots of smiles and homestyle friendliness. just quickly friendly and helpful.',happy
id37614,' stayed with my husband in a king studio suite with a terrific wet bar two televisions and a huge king bed. a very comfortable room with a view of the courtyard which at first glance seems like a terrible view; however at night a cool moving image (think museum of contemporary art type-image)-video runs on the blank wall of the courtyard...it is an artist is representation of a day in the life of the city...a pleasant surprise for an early-riser like me. the james is a neat place to stay...much more interesting than most high-end hotels. the amenities in the room were luxurious. we also enjoyed in-room dining and breakfast at primehouse the restaurant downstairs. the service and presentation at breakfast was perfect down to the smallest detail. the food was excellent as well.',happy
id37615,' was a little nervous when i got this hotel on priceline ($--) and then read the reviews here. they are wrong. this is a great place! i decided to take a ispur of the moment trip to indianapolis with my boys to see the indiana pacers nba playoff game. the university place hotel was easy to get to off the interstate. it is located on the university campus and is close to the walking paths along both the white river and canal walk. they also offered a shuttle which took us directly to the fieldhouse for the basketball game. the room was your traditional double hotel room but was clean and had a great view of the indianapolis skyline. the common areas are lovely and the garden courtyard is beautiful if you need some quiet time. free wifi and computers in the lobby were great too. there is a starbucks across the road in the university center. my only complaint would be that parking seem a little pricey ($--) but that may be common for indianapolis. would highly recommend.',happy
id37616,' went to the hilton on a business trip. the hotel is huge. it was decorated for christmas and very well done. at the same time i was there chicago was hosting a major radiology conference so the hotel was buzzing with activity. the hotel had a hard time finding a king bed for me. finally they found a room but it was a room that took me back to ~ ----. the decor was at least -- years old and i guess so was the wall paper. the furniture was very dated. the bed was typical hilton quality and you sleep like a baby in those things but the rest of the room was not of an experience. the bathroom was tiny. you almost have to back in to take a seat that the toilet. so maybe not quite the experience i had hoped for. i am used to modern day hilton with style design modern amenities and this is not exactly what you get here. on the other hand if you come prepared for an older style modern with great service this is a great place to go. of course you have to remember this hotel is location location location. situated very close to downtown and next to millennium park it has easy access to most things at the center of chicago.',not_happy
id37617,' it is a very nice hotel. i enjoyed the tv on the mirror.',happy
id37618,' finding accomodations for a family of - on a budget is often impossible. es allowed our family to stay together (- queen-- pullout) in a great location offered free breakfast (head down early for best seating) and a managers reception (snack mix and a couple small drinks) before dinner. although the lobby was pretty noisy we were so tired from fun-filled days we didnt hear much. we brought food with us and shopped around the corner at a jewel-osco and by having a - room suite with the kitchenette it allowed us to pack lunches for the day. our room also had a great view facing lake michigan and we lucked out being able to watch the air portion of the air and water show. most all of the touristy attractions we hit were either within a ---minute walk or an affordable method transportation was less than - blocks away. free trolley was awesome if you know where the stops are located. the only downsides were the small pool area and the slow elevators. but we werent there to swim and we didnt make very many trips to-from our room so we werent really bothered by either. we would absolutely recommend this es based on both location and family friendliness!',happy
id37619,' the brown palace is a beautiful historic hotel in the heart of downtown denver. the location and service and room comfort are excellent. there is only one caution. although the rooms have wonderful soundproofing in the adjoining walls this hotel does have an atrium design. there will be noise after -:-- am until about --:-- pm coming from the lobby. everything takes place in the large lobby including afternoon tea with grand piano and cocktail hours following. if you tend to stay up all night and sleep during the day this hotel is not for you. still we would stay here again. the staff makes you feel like an honored guest. we very much enjoyed our - night stay here.',happy
id37620,' i stay at a westin in southfield mi almost every week for work and love it. this experience however was very different. i thing starwood hotels are amazing. but the westin michigan ave was just awful service-wise. im a platinum member and expected to at least have certain amenities or a nicer welcome than i received. supposedly at this westin status is not a consideration. at no time did i feel welcome or a valued guest. i was cattle-herded to the front desk and given a non-preferred member room. i understand it is based on availability but come on. i checked in a little early and was told they would call as soon as the room was ready. normal check-in is at -pm. my room wasnt ready until -pm. the next morning as i checked out you would have thought it was a foreign concept to hold a bag for a bit. they call out for a bag check as if it were a deli. lastly i misplaced my luggage ticket and when i was describing my bag the attendant said he couldnt find it. in shock i asked what he meant and he responded very rudely that it wasnt his fault and that it could be one of four places. after i noticed it in the top rack it became an inquisition even after i showed him my license business card (same one on my luggage tag) and initials monogramed on the bag. hotel was clean and nice location but service was lacking and rude.',not_happy
id37621,' i was a walk-in guest at this property for what was supposed to be a two night stay. it was later extended to a three night visit. the section of town that it is located in is rife with hotels-motels strip malls and lots of traffic. it was immediately off of the interstate. properties in these locations generally make me wary because theyre prime for car break-ins and other types of crime. the property is located adjacent to a comfort inn and behind a bp station on the access road. it is not one of the distinctive red roof buildings but rather a rebranded former holiday inn express. overall this made it a bit more upscale than your typical red roof. on check-in i questioned the front desk clerk who turned out to be the gm about security in the parking lot. he understood my concern and said that while there had been problems in the past none were recent and that in general this was a very rare occurrence in this area. sensing my continued concerns he instructed me to park under the video camera right outside of the front door. the rooms were very clean and above average. a very minor housekeeping issue was addressed and resolved by the gm personally and left me quite impressed with the pride that the staff takes in this property. this property is well above expectations for a budget hotel. i would stay there again in a heartbeat.',happy
id37622,' hot tub was broken when we got there & it was never fixed. pool was dirty couldnt see the kids when they went underwater. room pullout couch was dirty & uncomfortable. huge bugs in the room. electric out lets in room didnt work. guest services was a waste. no one answers the phone or addresses you concerns. spend $-- more bucks for a better hotel. this place will ruin your vacation if you stay here.',not_happy
id37623,' excellent location extremely helpful staff wonderful breakfast. i have absolutely nothing bad to say!! we would definitely recommend to our family and friends and would stay there again',happy
id37624,' if you get a good deal then this hotel is definitely worth it. however i definitely wouldnt pay the going hotel rate. [despite their claims no they dont match on-line options as the latter only say double rooms whereas the colonade call theirs lux doubles]. they also say that it is a boutique hotel focused on the details and i certainly didnt see that; if you want that boutique experience id opt for a kimpton hotel. again it was perfectly nice clean comfy beds but there was barely room to get around one bed to access the closet and only one chair to sit on (there was a foot stool for another person). if you want a place with a great location--ten steps from the subway huge grocery store across the street along let alone a major mall good restaurants nearby this would be the place--provided you got a good price.',happy
id37625,' please be careful not leave anything laying around the room while cleaning maids are in there. i left a nine foot long solid-white cord (charger for my laptop) laying out after my checkout. i realized i hadnt packed it and immediately called back to have it picked up. apparently the room had already been cleaned and no cord was reported. and of course no one wanted to confess to taking something afterwards. now im out $-- and the manager would do nothing. it took two weeks and numerous messages before i caught her on the phone to discuss this. thanks comfort suites. ive ben a diamond elite choice privilege member years but im thinking of moving my loyalty to the holiday inn.',not_happy
id37626,' the location of this hotel is nice if you are looking to stay in downtown los angeles. it is easy to access the subway system (which is a great way to get to dodgers stadium) and there are quite a few restaurants and bars within walking distance. the concierge was helpful in tips on getting around. the rooms needed had some very awkward designs. the rooms themselves are on the smaller side which was ok but they are awkwardly shaped with a coffin-liek carve out in the ceiling above the bed. there was only one accessible outlet-plug which was closer to the hall. there was no outlet near the desk (which made it hard to work on a computer) and we had to move the furniture to get to the outlet by the bed (to plug in our phone-alarm clock). also the a-c did not work in our room. no matter what setting we put it on only the fan worked. definetly ask for a room away from the elevators! otherwise you will be watching those go up and down all day and other visitors can see right into your room. the hotel has a nice outdoor pool. the lobby inside feels quite indsutrial and dark - which is a big difference from the sunny weather outside. the third floor is scattered with a run-down variety of food court type restaurants. there is a rotating rooftop bar on the top floor that has stunning views of the area. the decor is a bit outdated but the drinks were quite generous.',not_happy
id37627,' we stayed at this hotel during a -- day tour of this area.this hotel is large and spacious typically what you come to expect in this country. has outdoor swimming pool. the food is well presented with generous portions. bedrooms are large with - x - double beds. bathroom is well supplied. a safe is also provided in the bedroom. free wired internet connection but pay wi-fi. comfortable hotel with welcoming staff',happy
id37628,' first off i am a frequent reviewer of restaurants and hotels. more often than not positive reviews as well. we stayed at the hilton anatole ----- - ----- while in town seeing doctors at children is hospital. when i placed my reservation i requested a rollaway as we are a family of -. upon our arrival we were informed that rollaways are not allowed due to fire hazard-fire safety. this hotel is giant. it felt a lot like a vegas hotel. not a bad thing just be prepared that things like the pool concierge might not be convenient. only one day of our stay was the concierge available in our area of the hotel - so we walked all the way over to the other lobby to get information just not convenient. nor is the parking at $-- a day. nor is the wi-fi which costs $$$$ - get with the times. stop nickle and diming your customers. the last night of our stay there was a huge event at the hotel jingle bell run which overtook the entire hotel making it impossible for us to get our for a bite to eat after a long day at the hospital. we called the manager and asked to be comped a meal who offered us $-- off room service. whooppee. and in the end they didnt even take if off our $-- dinner bill. and the mayo that came in the cute little jars with our sandwiches? expired. as frequent visitors to dallas for medical reasons we will not return to the hitlon anatole.',not_happy
id37629,' i stayed here for five nights from sept ----- ----.as a business traveler here i had to use the business services and they were great. brought a presentation i had to get printed out to my room to help. paul the manager on the night of saturday september -- helped get my credit i needed for my room. the room was nice clean and the services professional. i would stay here again. plus the workout room had cybex machines and they were in working order. i work out daily so this mattered too.',happy
id37630,' i held a meeting here in april ----. the convention services staff were amazing always anticipating our needs before we even asked for them and helping us all of the time. the meeting space was convenient and the food was great. the sleeping rooms were spacious what you would expect of a westin. i only found two drawbacks to the sleeping rooms: -) they dont have a concierge floor and -) they dont have the double shower heads in other westins. of course only having one shower head saves water so i cant really fault them for that but every once in a while i like to use the double shower head. the mini-fridge is filled with honor bar stuff but it is the kind with sensors so you get charged if you move anything. so if you want to keep your own drinks cool just have the front desk send up a mini fridge. i was able to do so no problem. i had a problem with a slow running drain in the sink i told the front desk in the morning and when i got back to my room later that day the sink was completely unclogged so they get good marks for solving problems. hotel is located right on the --th street mall which has a free bus that runs up and down it. and a bus comes about every -- seconds it seems. also coors field is only about a -- minute walk even shorter if you take the bus. the building itself has a palm restaurant and a corner bakery cafe. a walgreens is about - blocks up --th st for necessities and there is every restaurant you can imagine on --th street. i would definitely host another meeting there and would most definitely stay there again. internet costs money in the sleeping rooms but is free on the lobby level you can ask the front desk for the password.',happy
id37631,' we booked a stay here to tour the historic area of philadelphia. the only good thing about the hotel is the location and the nice shuttle drivers. the hotel is poorly maintained. one elevator was broken both days the wireless internet did not work one bed in our room had a broken box springs the window was so poorly installed that there was a huge gap to the outside. when we complained all the desk clerks said was no one else has complained or we will make a note of it....never any effort to check into the problems or see that they are fixed. we heard several people complaining about the same things during our stay. we checked out early and went elsewhere.',not_happy
id37632,' we stayed - nights in this hotel and the overall value was great. the location was great to everything the price was very affordable and the best part of the hotel for a family of - was the breakfast. you will not be disappointed and it is all included. we would stay again!',happy
id37633,' we stayed at this property several months ago for just a night. i booked thru hotwire and paid about $--- total per night which means i didnt target this when i looked for am accommodation in dc. we had - rooms but structure of rooms were slightly different. -. room bed was very comfortable and quiet at night. amenities were excellent as well as furnitures such as desk and chairs. bathroom was good but it seems to be renovated if they call luxury collection. however i was amazed how they converted the old building to a high-rate hotel. it seems well done basically. -. hotel nothing fancy though it has its own beauty of old building with modern facilities. oh elevators are very slow. -. parking there is no self parking. i guess parking garage underground might be bit crampy. -. location it was perfect for us because it is close enough to dupont circle by - min walking so that we walked there for restaurants and shops. also it has some distance for busy trafficking area so that we had a quiet sleep at night. overall it was a quite good hotel based on what i paid for. however some might disappont because of luxury collection thing.',happy
id37634,' room service was prompt and extra-courteous; food was fresh excellent and prepared exactly as ordered. a wonderful experience. condition and appearance of room and public areas was fine with the exception that the a-c unit is programmed so that the blower cannot be left on to provide a constant white noise. at the front desk i explained my desire for white noise in order to assure good sleep quality and asked whether a portable fan was available that i could use. they checked with housekeeping and engineering and very cheerfully told me that i was out of luck - basically that they had no interest at all in fulfilling this simple request for a gold holiday inn member paying $--- for a several-night stay.',not_happy
id37635,' i was in san francisco for shopping last thanksgiving. picked parc -- because of its location and it used to be one of our corporate hotels. i chose pacc -- even without our usual corporate discount because we love the location and service. the response and service from donna from the reservation dept has always been consistently great. i had some issues with billing and i had to get through donna to get a response. although she is from reservation and not billing she tried to help me get a resolution from the relevant dept. unfortunately i did not get any resolution but i decided not to pursue the case because the service from the hotel is overall still satisfactory. a plus point is the internet connection is reliable (although you need to pay) - impt as i am required to work even when im on holidays. we are from singapore and a little obsessed with cleanliness and glad that the room was very clean when checked in and throughly tidied every day. housekeeping staff was very friendly and did their job very well. the staff were attentive and quick to help. when we were checking out one day at -am the staff on duty was quick to help us get a taxi and help us with the bags (and it was raining that morning) beside having some issues with the billing our stay in parc -- was great and enjoyable.. i am planning a trip to sfo again this month and will stay wiith parc -- again.',happy
id37636,' we stayed right after christmas in --. this is evidently the off season for dc because the rates were cheaper than usual. we stayed her after finding it on hotels.com. this hotel looked great and it looks great when you get there. and for only $-- a night it was a bargain. its near enough to union station which will get you anywhere you want to go plus lots of food to eat. the staff was very polite and talkative in the good way. now im rating this hotel as above average because i feel that it was a decent stay for a decent price . but be warned.... i was charged the room charge which was $--- but then also i was charged $--- out of the blue. i couldnt check my account till i got home so i still used the card and i am now in the hole a good $---. i called and they said that it was because someone must have charged my card instead of putting a hold on it when we first checked in. i asked to have this fixed and he said id have to wait three days for the accounts person to return. i will not be staying here again because of this issue. if they cant handle my money then im not going to do any business with them. i am now dealing with alot of bank issues just because a front clerk charged instead of held my card.',happy
id37637,' absolutely perfect location. staff was professional and attended to our every need. when i needed a light bulb the front desk sent someone to our room immediately. we were in the city for only - night and so didnt object to the truly tiniest of hotel rooms since paris. it was exceedingly difficult to pass between the bed and my husband sitting at the desk. yes it was tight. however the bed was excellent the down comforter was first quality and the bathroom -- although dollhouse size -- did offer an additional full set of good towels. what was not small was the bathtub. the sink was the smallest ive seen in a hotel but the lighting was excellent. while many of the photos show a small table and chairs we did not have this convenience. in its place was what appeared to be a lounge of sorts that was most likely sleeping space for another person probably ideal for a couple with a child. a safe deposit box was in the closet. the room also had an ironing board and an iron. we were very pleased. on our next trip we will choose the same hotel but will ask for a larger room. the one negative about this hotel is that our non-smoking room smelled of cigarette smoke. i was told that the smell came from the room above that was a smoking floor.',happy
id37638,' i stayed in room --- for a long weekend. i requested a quiet room and while there was no view it was very quiet. the rooms are newly decorated and beautiful. the beds are to die for. so comfy. everything is clean service is impeccable and friendly. rayes are extremely reasonable for sf on union square. sutter stockton parking lot is on next block. union square shopping is less than a block. cable car and chinatown one and a half block. do yourself a favor and stay here. you wont regret it. also try breakfast or lunch at the --th floor restaurant. great view good food.',happy
id37639,' we stayed - nights at the bulfinch at the start of our new england tour at the beginning of september. i had chosen it as a result of reports on tripadvisor and certainly it met all expectations and was absolutely perefect for our needs. the rooms are smallish but certainly not cramped and i should imagine are very recently refurbished and very stylishly done. thay have all expected amenities and there was room for us to have our travel cot up no problem. it was spotlessly clean and we never heard any noise from other guests. the attached restaurant - a steakhouse is i think independantly owned by a a very keen canadian gentleman who goes out of his way to welcome you. he was particularly helpful with regards our -- month old daughter and the food was excellent (although not particularly cheap). an added bonus was that our baby monitor worked whilst we were in teh restaurant so we were able to enjoy a lovely meal with our little one safely tucked up in bed. location is excellent and the city trolley tour stop is just a block or so away. many other attractions are withinh easy walking distance so definately great without a car. highly recommended.',happy
id37640,' though the hotel is not located in downtown la there is a large shopping mall nearby (within --minutes walking distance) and with many high-quality restaurants and food court. good swimming pool and fitness center and good in-room dining service. i also like the starbucks here and if you are a hyatt diamond-platinum member you have free starbucks coupons as well!',not_happy
id37641,' great location room and service. we had some issues with our first room and were promptly upgraded. overall very pleased with this stay.',happy
id37642,' the hotel is very quaint. our room was on the very top floor -- it had an amazing street view and the room was beautiful - way beyond my expectations. it was very spacious and had exposed brick - so lovely. bathroom has no tub but is modern & is small - if you have been to the charlesmark hotel in the back bay they are very similar hotels as they are owned by the same people. at night even though we were on the top floor it was a bit noisy outside -- but we did keep windows open so i am not sure what it would have sounded like if they were closed. all and all the stay was great - and worth the money. i read other reviews about bed bugs but that was not our experience at all - the room felt very clean. the hotel is located nicely by fanuiel hall and a short walk to the north end aquarium and waterfront. would stay again and highly recommend.',happy
id37643,' we stayed here iin late may as we were attending a wedding reception at the hotel. the front desk was very cordial and helpful. we arrived shortly after noon due to an early flight arrival. they were able to give us several room choices and we relaxed on the grounds. enjoyed the cocktails in the evening and breakfast on the deck. the room facing the courtyard was large and comfortable. we were far from the front area but like that so we could take a walk. beautiful well maintained grounds. we sat around the pool and although did not swim we enjoyed all of what was going on. this hotel is easy to find and close to the freeway. we have not stayed at an embassy suite before but after this nice experience would check it out.',happy
id37644,' i stayed here a night. hotel was clean neatly kept. close to i-- and the shuttle service is great.',happy
id37645,' the good: rooms are clean comfortable beds. no breakfast included but several diners and a grocery store nearby staff were helpful and a subway station right outside the door that gets you to times square in -- minutes. the bad: the room was quite cramped as there were four of us and they couldnt accommodate splitting the beds so we had to share. the walls are very thin and you can hear the people in the room next door. the air conditioning didnt seem to work but not a problem as we went when it was mild outside. rooms were expensive but so is everything in manhattan. the free wi-fi is only available in the lobby. overall: if what you are looking for is somewhere to rest up has the basic necessities and close to the main areas of manhattan. not the place to go if you want something luxurious and want to spend a lot of time in the hotel.',not_happy
id37646,' a decent hotel on the -- street near empie state -penn station -madison square garden and macys - the location in litlle korea was exelent - the nice captains cafe beside where you could by breakfeast for the --- dollars beneath the hotel was a cosy place the staff in the cafe and in the hotel was very helpfull and had always a smile on their lips. the rooms was spacy and although the furnitore was a little bit old - i can recomend this hotel as one of the best budgethotels i new yorke',happy
id37647,' i stayed one night with my wife and two children after attending a lions game. i prebooked a non-refundable room and was a little nervous with the mixed reviews but my wife and i were pleasantly surprised. the hotel was clean the staff was friendly and check-in took only moments. lack of parking is not ideal but i was ok paying the valet charge as it was very convenient. the room was just as expected with a holiday inn express clean and efficient if not luxurious. the complimentary breakfast was excellent: pancakes biscuits and gravy bacon eggs breads and cereals. the hotel was only one block away from the people-mover downtrain elevated train which made travel to and from the stadium convenient. overall a very good option for budget-minded families.',happy
id37648,' we chose the columbus motor inn in which to spend july ----- the last days of our ca vacation. we were looking for a reasonably priced hotel near fisherman is wharf so we could have easy access to all the attractions families with teenagers would enjoy. we found the columbus motor inn on tripadvisor and followed the recommendations here. we are very glad we did! the main thing columbus motor inn has going for it is location! it is absolutely perfectly centered for everything we wanted to do as a family. it is - --- blocks from the powell-mason st. cable car terminus making grabbing a cable car uptown to union square or chinatown a breeze. bus #-- stops right in front of the hotel and it takes you from the palace of fine arts one one end to sbc park on the other. we were within easy walking distance of fishermanw wharf pier -- alcatraz and the tourist shops. within a few blocks are great italian restaurants and pat is cafe around the corner makes a great omellette. we parked the car in the free parking garage attached to the hotel. we bought a - day muni pass and used public transportation to go where ever we wanted. we had a standard - double bed room on the third floor that was quite spacious. it was clean well maintained and there were fresh fluffy towels each day. from the bay window we could see alcatraz coit tower and the transamerica building. wow! the room didnt have any extra perks- refrigerator microwave guest laundry or continental breakfast but the location made up for it. the staff was very helpful setting up city tours recommending eating places and giving travel directions. this is a great economical hotel at the heart of where we wanted to be in san francisco. we would definitely stay here again.',happy
id37649,' our stay at the drury riverwalk was great. the room was very clean the bed comfortable we had no problems at all. the hotel was very crowded as this was a summer weekend so the breakfast and hour were both very crowded. the breakfast was very good and the hour was ok. we liked the location at the far end of the riverwalk so you did not have a lot of noise from all the people. we had no problems here at all.',happy
id37650,' amazingly clean comfortable accommodation especially the bathrooms. warm friendly staff eager to assist no stodgy - star airs about them. had - queen beds which made the room feel larger and spacious enough to relax after long walk around the city. would recommend to anyone. i did not use the dining facilities so have no comments. very convenient safe parking next door $-- a day.',happy
id37651,' we stayed at the millennium in march on our very first trip to nyc. we were located on the --th floor and the views were spectacular esp in the evening. the hotel was about -- min walk from grand central terminal. the room was basic but the beds were soooo comfty i wanted to take one home! the staff were friendly and always said hello-evening and any questions we had were answered. the hotel itself does need a little facelift in the rooms to make them more up to date esp being a - star hotel but other than that it was a pleasure to stay here!!',happy
id37652,' we stayed at the s.f. marriott for - nights. we arrived at the hotel and my first impression was that it was very modern with sleek decor very open and cold and a trendy bar downstairs. the front desk girl was nice but seemed really confused as we were using our marriott points for the -rd night. ( we were even locked out of our room our -rd dayso she must have really been confused. the room itself was roomy and clean but nothing exceptional. we never went to the pool-spa area but the view bar at the top was spectacular if you can find a seat next to the window. a negative to this hotel is if you take the corner it gets a litte shady and to end on a positive note the bellmen are extremely friendly and helpful. we asked one of a breakfast spot one morning and he recommened wich craft and showed us directions. (the sandwiches were fantastic!). by morning - i was more than happy to leave and head elsewere. this is a good --- night hotel.',not_happy
id37653,' this hotel has just been renovated. our room was spacious and clean. the bed was really comfortable and the location is great. and theyre pet friendly with no additional fee. we paid $--- a night and that included $-- in breakfast credits. ill stay here whenever i pass through dc.',happy
id37654,' i received help from two different concierges. one luke was unorganized and rude. laura was sweet and very helpful. it is funny how people in the same department can have such different levels of effectiveness.',happy
id37655,' booked this hotel on hotwire for $--. did not know it was a ---% smoke free facility. if i had known that i would not have stayed there since it was very inconvenient to have to go down ten floors to the front of the hotel to smoke. front desk was very nice. let us check in early the problem....there were people sleeping in the bed of the room we were given. we were apologized to profusely and given free american breakfast coupons for the moring. the room was decent but smelled of deodorizer which was actually quite nasty. the breakfast was average. for $--.-- you can do better elsewhere glad ours was free. probably would not stay here again.',not_happy
id37656,' i was a slight bit confused upon checking into this room. they dont make it obvious where check in is. there are some desks to the left atop the escalators and the check in desks are towards the end but no signs saying this is reception. the lady that checked us in not going to name names was as warm as a frozen corpse. being the friendly chap i am i tried to strike a conversation with her but not much luck there. she gave us our room keys. we went up and were pretty with the room. i dont know what the story is with the way they number the floors. i think we were floor -- which is actually the second floor from what i can tell. the ladies in the shops at the back of the hotel were very nice. i went to the concierge desk and was warmly treated by one member of staff but the female he was talking to was irritated that they interrupted the joke they were having when i expected her to do her job and help me. anyway overall i guess i was disappointed but ive stayed in much worse. everything else aside the location is perfect as it is latched onto central station close to times square and central park. it is easy to get wherever you want from there.',happy
id37657,' we stayed at this boutique hotel for two nights a week apart (as we had philadelphia as a starting and ending point of a trip around the east coast). we enjoyed our stay a lot. the rooms were very different on the two nights; one night we had a standard room the other night we obviously had a superior or deluxe room because it was a lot bigger and the bathroom had a lot more space. but both room types were clean quiet comfortable. there were bathrobes and a hair drier. breakfast was lovely really nice bistro style with lovely feshly cut fruit salad bagels biscuits orange juice etc. so all in all a nice stay. it is however a bit pricy i think.',happy
id37658,' rate was $----night for a double room (including taxes). staff were all friendly. restaurant was good. rooms were clean but fixtures were low-end. windows were old and do not provide good insulation from outside noise or weather. overall not a bad experience but there are better deals to be had for this price.',not_happy
id37659,' i just returned from a long weekend in chicago and our stay at the hyatt was just ok after three separate rooms. our first impression of the hotel was that it was extremely busy. my wife likened the lobby to an airport and i think that was a good comparison. there are people waiting on lines everywhere for the front desk the concierge the coffee bar etc. we arrived a bit early and checked in. unfortunately our room was not ready but the person behind the desk said that we were going to be put in a room with a lake view. within a half hour they called me to say the room was ready but we did not come back to the hotel until mid afternoon. we assumed that a room was reserved for us but unfortunately there were no lake view rooms left. we were given three different rooms one with a view of the lobby one which backed on to the service elevator shaft and was very loud and a suite with the same elevator problem. luckily the service elevators dont run at night. we ended up staying in the suite they gave us which was large and had a nice sitting area and wet bar. although listening to the elevator woosh by every minute or two was very annoying. the layout is very strange and it looks like the building was converted to a hotel at some time. our large suite had only a stall shower and the closet was in the bathroom. the location was great though. it was right on the river and near the miracle mile. main tip: make sure your room is nowhere near the service or passenger elevators.',not_happy
id37660,' i just got back from a business trip to san antonio. prior to the trip i searched tripadvisor to find a decent hotel that was a reasonable price - that search lead me to the riverwalk vista. the prices were reasonable and the reviews were great. so i took the chance and was greatly surprised. while part of the hotel sits atop a mcdonald’s don’t let that deter you from staying here. never did i smell food aside from the breakfast the hotel serves (not mcdonalds) and the -:-- cookies they serve. their location is wonderful as well; easy walking distance to the convention center the alamo and the riverwalk. the room was very clean and the whole hotel instantly made me feel relaxed and at home. the décor had an old west rustic feel to it that soothed and made me want to stay and relax. the staff was great any question i had about the town (where to eat things to see) they had answers for. the only issue i had was one of noise. if you are someone that needs total silence to sleep then the room i stayed in (hemisfair) might not be the one for you. the heat and air unit was constantly running but that was fine with me – helped to drown out any noise from neighbors and some from the streets. the hvac unit was not the issue the issue was that the room was facing another building and the car and motorcycle noises seemed to reverberate between the buildings. lying in bed i would have the steady ‘white noise’ from the hvac but then i would hear a loud motorcycle run by and stir me from my sleep. despite the noise i have to say this is one of the most relaxing hotels i have been in. i have stayed in - and - star hotels but their plush feel and marble floors don’t compare to the ambience i felt while at the riverwalk vista. i would stay here again without any hesitations and highly recommend it to anyone going to san antonio.',happy
id37661,' we got this hotel through priceline and reading the reviews we were not sure if it is good or bad. the staff was nice from our first day (we stayed - nights) and we got a room at the --th floor which was good – but we didnt know the elevator is an issue by itself. the elevators in this hotel are very slow and at the evenings we had to wait in line for a few minutes for an elevator and the ride could be better… the hotel is very old and need to be renewed the room is small (like all manhattan hotels) but it is very old the bed is too small and it is not comfortable. the bathroom is good until you hear a noise and the water just stops… it happened to us a few times and it was not a good experience happened in the sink every morning as well. the lobby is very small and old but there is good wi-fi in the public areas and even in the rooms (for free) but in the room it is very low. regarding its location well it is called midtown but it is a bit far from the center you have to walk at least --- minutes to the nearest subway station and in the hotel area you cant find anything. we expected more but there was a sign in the hotel saying it is being renewed in the next - months we didnt find a date on this sign but for the future guests – i hope it will be soon.',not_happy
id37662,' i was in island inn san diego from -- march until -- april for a congress in grant hyatt only four blocks far. the localition is wonderful: next the convention center and the gaslamp quarter where was bars and restaurants(is possible to go by foot!). therei is a a large supermarket (ralph is) two blocks far.the roorm is ok large and clean. there was wi-fi free and one computer with intenet conetion use free in hall. the staff is kind especialy eric a very good guy!!',happy
id37663,' we wanted to get away to see the city with kids and in a budget i found this place. i figured it was located near the airport not in it. it worked out to our advantage because the subway into the city was below us. also we were charged an extra -- dollars owe night for the - of us my husband myself and - teenaged picky eater girls! for -- bucks we got to eat at the greatest breakfast buffet. above our expectations. the fitness room was almost spa quality. though you have to pay -- bucks to use the equipment swimming was free! lastly i see this place mustve been built for business people is stays during the week the --- per night price we got each night for a weekend was a bonus!',happy
id37664,' the service at this hotel is performed graciously and precisely. the reservation staff went out of their way to make sure we were registered for their points program as they currently had a special promotion going on. all other personnel was firendly gracious and expedient. the room was tastefully donebeds very combortabletemperature easily adjusted. the only comment might be that the hotel needs to upgrade to flat screen tvs in the rooms. currently the outside facade is being rennovated and i believe there are plans to rennovate on parts of the inside.. location is very cental on union square and very easy to start walking trips around san francisco. disliked the room tvs. enjoyed the top floor dining room particularly the continental breakfast buffet and great view.',happy
id37665,' less than welcoming check-in.....tv remote had chewed bubble gum on it.....television itself had frequent interference on several channels.....no tv channel guide and when we did get a list it was from ----.....no hotel or galleria guide to be found.....no room service menu or info anywhere.....if no valet parking it is an abortion..... you charge a daily fee for the internet? -- that is embarassing..... we enjoyed the galleria and our time together but the hotel experience wasdeeply disappointing.',not_happy
id37666,' room with a view on the --th floor was nice. just nice.i have stayed at hard rock hotel in vegas and i dont think the chicago room matched up. stayed wed & thurs night & after state-city tax the nightly charge was $---.-- plus $---night valet. chicago is an expensive midwest city to visit but i believe a better value could be found in the same area. the desk staff were very accomodating. the china grill located in the hotel had a good weekday special on drinks & sushi.',not_happy
id37667,' the service we received was average. the room itself was quite large but the bathroom was very small and had very little counter space. we did not care for the downtown location the expensive parking the required dress code and that breakfast was not included in the price of the hotel. we did like the comfortable beds and the available of wireless internet in the room. next time we visit chicago we will try another hotel.',not_happy
id37668,' this hotel is in a great location especially if you enjoy city walks .it a delightful place to stay close to the uss constition and a -.- mile walk to the north end of boston and fanuil hall. coffee shops bars churches and restaurants are a few steps away.the hotel has a really cool pier overlooking the charles river. the hotel the staff is very friendly .the lobby has a lovely fireplace which is a perfect place to plan or review your adventures through boston.the breakfast buffet is amazing. while the coffee is not the best the choice of breakfast foods is extensive and it tastes pretty good. some of the rooms are a bit worn but very clean and the suites are a great option for families. the refrigerator stove small table and chairs and pull out couch make it easy for a family to stay together. we visited this hotel twice in two months and we really did feel at home and are looking forward to visiting again soon.',happy
id37669,' very nice and tranquil setting within a golf course. freeway close yet no noise can be heard from the room. room was spacious and clean. lampshade and seats by the sitting area were worn; lampshade was so disfigured i covered it with a towel and didnt bother turning on the lamp. front desk people are always very pleasant; this was my third stay. the breakfast buffet is pretty good however the menu never changes so it does get old (my last stay was for - nights). the parking fee is outrageous so take that into consideration.',not_happy
id37670,' by my title i mean it is a hotel that is in desperate need of some renovations which i understand from other posts is scheduled. my room is clean spacious (except for the bathroom) however nothing special. the front desk staff is extremely kind and pleasant. everyone greets you as you come and go and while you are being helped by other staff. this was a delight upon my arrival. i have not seen-found a concierge room here which is something i expect with hilton. this hotel is very close to houston hobby and does offer shuttle service. i would stay here again as it is conventiently located.',not_happy
id37671,' this hotel has serious security problems. there are thieves brigands cutpurses roaming the entryway and the escalator leading up to the front desk even during the day. when my wife is wallet was stolen right in front of them the front desk people didnt much care. security is definitely a concern here. the service is also subpar as our room service orders were consistently later than quoted or scheduled. the facilities are old and in need of renovation. overall for the price it is not a good deal. we have stayed at both westins (michigan ave. and river north) and felt they were much much better.',not_happy
id37672,' would definitely recommend this hotel. everything was clean and well taken care of. breakast was plentiful. no probs with noise or parking and was in an excellent location to head on down to old town which was awesome as well. my single complaint was that the shower heads werent high enough on the walls. they were fine for me but my - ft boyfriend had a hard time ducking under them to get wet.',happy
id37673,' hands down the best service my wife and i have ever received. this beats the ritz or four seasons any day of the week. i simply valeted my car and by the time i walked to the front desk alice greeted me by name. it didnt stop there; every single interaction with the staff was exceptional. by the end of our first night is stay i had to go downstairs to ask for a manager to tell her how special hotel ---- is. even the room service was delivered by a truly kind and courteous bellman; and the breakfast was terrific. the truth of the matter is everyone is genuinely pleasant! theyre not just helpful because it is their job they really seem to take pleasure out of providing world class service. so refreshing! we will absolutely stay at hotel ---- every time we visit seattle. bravo!',happy
id37674,' this is our -nd stay at the residence inn on scripps poway parkway and were to see so many familiar faces from our last stay - years ago. the staff is so friendly and accommodating to the needs of their guests. the new renovations give the hotel an even cozier feel. its a great hotel for family as well as your dogs. the breakfast and and the light dinners (mon.-thurs.) are delicious and filling. i would definitely recommend this hotel for anyone coming to the san diego area.',happy
id37675,' the hotel is fine a bit rustic as the building is probably built --+ years ago but fine solid and clean. the entrance is next to the restaurant a short walk up stairs to the lobby. the staff is friendly and helpful. the location is in a sketchy part of town with cars racing up and down the streets until the bars close doesnt make for a restful stay. i would avoid the restaurant. there is no value and a pervasive attitude of superiority that i just dont understand. there are --- other expense account steak houses w-in seattle that offer the same quality at more reasonable prices without the attitude. my wife and i were dressed casually so we thought that wed sit in the bar and have dinner there. happy hour was on so we ordered several small plates off of that menu as well as a couple of rounds of $--.-- martini is. the bill came to around $---.-- with food-bar about a ----- split. when we were ready to pay i chose to use two $--.-- dollar gift cards that i had received as a thank you for a recent charitable contribution. as one waitress not our waiter was passing by she remarked that we could not use these to pay since we ordered from the happy hour menu. i am not sure of the rational i can only presume that the cards were purchased in bulk for a discount and they feel as though to use them during happy hour we were double dipping. but come on -- bucks a drink and - for a burger the margin is there dont get greedy remember youre in the hospitality industry. the next day i re-gifted the cards to a homeless gent a couple of blocks from the restaurant.',not_happy
id37676,' after a lot of research this was the only place i could find for under $----night in coastal sd (barring the super - is in fashion valley and that sort of thing). i read the motel reviews here - including the ones about its former life as a no tell motel - and took the plunge. i swore if it was a great place i would post here. so thank you to those whove left reviews previously and i hope this is helpful to other folks searching for a good place to stay. the dolphin is literally across the street from the sport fishing marina in point loma and close to cute little places to grab a drink or some food. otherwise if youre a tourist there is not much in the way of major sightseeing to be done in the immediate vicinity. still it is ---- minutes from area freeways; -- minutes from downtown or -- to del mar. the motel itself is a little worn around the edges but well-cared for: very clean absolutely no complaints. awesome neon on the motel as well. bare basic ammentities (shower mini fridge tv air conditioning bed zero else [you wouldntve been able to fit it in anyway]). room was teeny tiny but comfortable. we had one with a mirror at the head of the bed a remnant from days of yore i spose and we had a good chuckle over that one. mornings there is coffee and donuts in the courtyard. the men who run the place were a little gruff but very good to us supplying us with maps and recommendations as asked. we felt very safe and well taken care of. overall i ---% recommend the dolphin motel for budget or adventuresome travelers; this would be a great homebase if youre a sport fishing fan or want something slightly off the beaten path and the peace-quiet that offers or just want to stay somewhere thrifty and a tiny bit funky (good funky not bad funky). i stayed for a romantic getaway - and no not for the mirrors - and we had a great time. if youre looking for something with a chain hotel vibe and amentities or are traveling with a family (or a bunch of people in one room): look elsewhere there is lots of other stuff nearby. but i will definitely be back to the dolphin!',happy
id37677,' we have stayed at the sofitel chicago before and loved it. the reviews make this one top in philly and they are spot on. this is a class act. the staff are friendly and attentive. the rooms are luxurious the bathrooms marbled and wonderfully equipped.the bed is sumptuous and the pillows feather-hypo are available. breakfast was fantastic as was the one in chicago-possibly the best hotel breakfast i have ever had. check in and out were very quick-no queues and attentive staff.the security lady went out of her way to find me a phone charger at -am!! the concierge helped plan our sightseeing and was only too to find us local cinemas and gave me a print out of all the shows and how far away they were.the gym was state of the art and empty-no one could laugh at me!! located centrally i found this place hard to fault- in fact i cannot!! well done again the sofitel team.',happy
id37678,' the is the worst hotel ever i been in usa hall way and elevator smell like hell and room carpet is very old -- year old and never cleaned electric outlet are broken and opened. and bed bugs all over place wall under bed .. my wife and i got many bug bites. horrible place to stay outside bench may much better than sleeping this place. is anyone-sanatory personal do inspection at all. complementary break-fast is not good at all.',not_happy
id37679,' i have stayed at this hotel - times for a pre-cruise night. if you are sailing out of jacksonville fl this is the place to stay. the hotel is nice the breakfast is great and the van ride to the ship saves you a lot of time and stress. it is nice to leave your car at the hotel and not have to worry with parking your car and getting to the ship. when the ship returns they pick you up and then you are back at the hotel to get your car.',happy
id37680,' pcr plat. in town - night for business in august. this was a quick trip to clt area and this hotel was in the area i needed to be in i was hoping that it was new. the exterior and lobby are clean and well maintained but that is where it ends. as a plat member i was hoping for an upgrade but just got a standard king room. the first room i was in had gummy stains on the toilet seat and dried urine on the exterior of the bowl along with a filthy room carpet that had not been vacuumed. i called the front desk. it was -pm when i checked in and the person to clean the room was maintenance not a maid. he brought up a rag and cleaned the exterior of the bowl and rim of the toilet with the same rag as the seat. i went down and just got another room. the second room had only a slightly cleaner carpet gummy residue on the toilet seat hairs in the corners of the bathroom and a broken latch lock on the door. i informed the front desk again and there was no concern i was tired of moving rooms and stayed there. the hotel is also frustrating since there only - elevator you’ll never see me here again.',not_happy
id37681,' this is by any standard a very nice hotel in a reasonable (but not perfect) location in san francisco. the rooms are modern and well laid out. the problem is the technology. the hotel has miserable internet service -- very strange for a city that is billed as a technology capital. the wifi in the rooms is slow and spotty and this has been a problem at this hotel for some time. if you depend on internet service to do business while you travel you need to find a different hotel.',not_happy
id37682,' we were given a coutyard room on the -th floor and it was really quiet. the rooms were very clean and the bathroom was spotless. we slept well every night as the bed was so comfortable. i found a couple of the housekeeping staff did not speak sufficient english to understand my request for some bathroom scales to weigh our luggage but they did find someone who did speak english. the hotel is in an excellent location close to pier -- restaurants shops and tour companies at fishermans wharf. it was easy to get into the city too. we ate at the hotel restaurant a couple of times and the food was very good. we booked a day trip to monterey and carmel for $-- p.p through extranomical tours. this trip shouldnt be missed. the driver stopped at pebble beach golf club for the golfers to have a look! research tours yourself rather than ask the concierge. we found she lacked local knowledge.',happy
id37683,' we stayed at this hotel on the first part of your us trip for our first year anniversary. the location is great with the piers restaurants and main sites close by. the hotel itself was ok. staff were friendly but the rooms were sub-standard. they were big but very dated. the carpets and curtains had stains and everything in the room smelt funny including the bed sheets. i assume the smell is from the local piers as its so close. the hotel itself has a very fishy and stale smell.',not_happy
id37684,' i stayed at this hotel from april -------may - ----. ill start with the good and then proceed from there :) the location is excellent. it is about a block from union square and all the amenities that union square provides. for those of you unfamiliar with union square--it is a major subway hub. the actual square is surrounded by a whole foods ( fresh groceries at reasonable prices plus hot foods) a major record-cd store (virgin megastore) barnes and noble (bookstore) several coffee shops small restaurants as well as farmer is market on select days of the week. i say this because the location of seafarer is cant be emphasized enough. it is amazing. the rooms were small but clean. the washrooms-toilets were shared but were for single use. it is not like a ymca or a gym where it is one big institutional room. the tv is in the rooms were in good working order as well as the air conditioning. my room actually had a remote for both which was convenient. the price is great. i paid -- dollars a night for a single. the rooms were in good condition if not spanking new. that and there is no hotel tax or occupancy tax. that alone saves you --% on your total hotel bill. the hotel itself had many amenities but i didnt use a lot of them. there are - free computers for internet access--one in the lobby and one in the mezzanine. the mezz acts like a common room of sorts--there is a large tv couches etc. the basement has full laundry facilities and there is a chapel on the ground floor. this place is run by the lutherans although they dont push their religion on you. the front desk staff were great. i had no problems with them in either checking in or checking out. problems were few and far between. the rooms did smell a bit musty but opening the windows solved that problem. union square is a busy neighbourhood so if youre not used to hearing a lot of sirens and people--it can be noisy when trying to sleep. i am used to that so i had no problems with it. all in all i can say that for the money and location this premise cant be beat. ive stayed at many places in nyc and this ranks right up there. id definitely stay here again. oh word of warning...this place is popular ( for good reason). if youre planning on staying at seafarer is make your reservations well in advance.',happy
id37685,' i recently stayed here on two separate occasions. there is a walkway to the convention center; very convenient if you are attending a convention. rooms are well above average with excellent beds and ample electrical outlets. all staff members i encountered were both professional and helpful.',happy
id37686,' we stayed at the affinia manhattan for two nites recently and we were disappointed. we were in nyc for - nites and thought we wld try two different hotels during our stay. boy we were glad that we made the decision to stay - nites in affinia and - nites in hilton. hilton was way better. we were in nyc to celebrate my husband is birthday and our wedding anniversary. we chose the affinia for my husband is birthday after reading through the raves in the forum. during check-in we asked specifically for high floors and whether we cld get an upgrade since we were there to celebrate my husband is bday. instead we were given third floor with a noisy aircon system and a funny smell. we were told the rooms are quite fully booked when my husband expressed his disappointment to the reception that we were given third floor. the kitchen floor was dirty and sticky though i couldnt fault the bed which was quite comfy. the room is big for nyc standard too. however the bathtub was jammed and the bathtub was flooded after i had a bath and we had to call housekeeping. it took -- mins for someone at the housekeeping to pick up our call. we were wondering whether there is anybody working at the housekeeping dept! same thing happen when we called to request for our pillow menu in the nite. we have to wait very long before our call is answered by housekeeping. at one pt we have to put the call on speaker mode so that we could get on with packing our shopping stuff. i didnt have a good sleep throughout the two nites as the noise from the traffic below was way too noisy for me. i am a light sleeper so the noise really gets into me. the location is great but we wont go back for sure unless the rooms and services improve.',not_happy
id37687,' classic bait-and-switch. the room rate they charged me was $---night more than what they guaranteed when i made the reservation on their reservations website. i disputed this with the front desk clerk (showing him a copy of the original confirmation) who asserted that he couldnt do anything about it because there was no manager on duty until -:-- a.m. he promised to raise it with the manager but as he wrote down notes i could see that we was lying and his notes had no resemblance to our discussion. the facilities are pleasant enough but there were at least two other problems: - the free wireless internet service doesnt reach the -rd floor; and the old t-- wiring connection has been disabled - housekeeping isnt particularly thorough--there was a gross stain on the brown bedspread (blood? coffee? semen? mucus?). yuck. at the originally promised room rate this might be a good-enough lower end value-for-money hotel within walking distance of the embarcadero. as it is id suggest that it is unwise to patronize hotels that bait and switch on room rates. on most weeknights and with enough advance planning the hyatt regency down the street has rooms for comparable rates (to the actual higher charged price) that offer more consistent quality if less funky atmosphere.',not_happy
id37688,' we stayed at the clarendon for one night. we did not particularly enjoy our room it was dimly lit and the carpets seemed somewhat unclean. the decor wasnt bad but the bathroom was tiny and we could barely get the shower to work. the beds were very comfortable and the tv was nice. there wasnt really anywhere to sit or hang out in the room other than the beds it was quite small. the pool area was aesthetically very nice and the hot tub was really nicely warm but the pool itself was actually colder than the air when we tried it out at -- pm. we could barely stand to put our feet in the water. the staff was very friendly and helpful. the mini-bar consisted of one bottle of water that was ridiculously priced at - dollars. we didnt try the restaurant and the rooftop bar wasnt open because it was a monday night but the area didnt look promising. the hotel was in a safe area but there werent any interesting restaurants or shops within walking distance. the neighborhood is strictly a business neighborhood which we were not aware of when we decided to stay there. also the free wi-fi did not work in our room. the connection was very weak and we couldnt stay connected to it for more than a couple minutes at a time.',not_happy
id37689,' i think george washington was still alive and possibly helped build this building. it is old creaky and the elevator gets stuck sometimes so take to stairs if you can or leave someone to catch the next one in case they need to run for help. we were referred here by the visitors center and they told us this was the only hotel downtown philly. however the next morning when heading back to the museums we passed a marriott that had way better eating places by it. this hotel was clean and in a good location. there was a wawa convenient store across the street that had a deli and there was a dominos pizza for carry out. they did have a huge outdoor pool too if you are there in the summer. if you want clean and convenient then this is a fine place to stay. you might also have an interesting story to tell everyone when you get back home.',not_happy
id37690,' the male managers that worked the evenings were very kind friendly and helpful. all others just doing their job. the suite was large clean and comfortable but it was missing a remote control the fridge rattled all night long and there were no black out curtains . . . there were trendy wide wooden horizontal blinds that allowed night light to flood into the room. it looked nice but it didnt keep the room dark enough for good sleeping. the pool is tiny - maybe -- x -- and only - --- deep and a bit dirty. the breakfast room was a joke! only - tables and -- chairs. you were standing next to and bending over people to get to the food. it was very uncomfortable. the food was the same every day and very sugary items . . . cold cereal donuts bagels waffles and apples oranges. it was not pleasant eating in that area cramped with people.',not_happy
id37691,' stayed at the wj in mid july ----. was a lovely hotel in a great location. it is evident that it is a much older building but has recently been updated with quite modern fixtures. the staff was great and always helpfull. our only problem was that the rooms were extreemly small. luggage or anything extra cannot fit into the room. that was the only dissapointing thing. the hotel has on e resturant which serves japanesse food and only served lunch and dinner. getting breakfast wasnt so far off and did not seem inconvenient. would have been nice to at least have coffee makers though and a bar fridge but again the room was so small it would not be able to accommodate that. all in all was a good experience ! but this hotel is suitable for only short trips and the size of the space can really become annoying.',happy
id37692,' i attended the blacks in government conference in boston this year and stayed at the westin copley. overall the stay was nice i just think that everything in the hotel was a bit overpriced. for the rooms to be $----night you would at least think that the hotel would offer complimentary continental breakfast! not the case the breakfest buffet was $-- and mind you the buffet offered the same foods that you would find at a hotel that offered complimentary breakfast. i thought this to be very outrageous. to use the computers internet and printers i just had to print out a form it cost $- and $-.-- to print. i just think that with a hotel with a caliber such as this it would offer its guest more free amenities especially since we are paying close to $--- dollars a night to stay. i could have stayed at a holiday inn and received just as nice a room with free breakfast and wifi.',not_happy
id37693,' the one thing that stuck out during my stay there was how much everyone smiled there. all the staff were unbelievably helpful - mike in the check in station got me walking directions laurelin printed and delivered some important papers venessa tried to get me some other papers and when i couldnt send her the email she offered to walk them to my meeting!',happy
id37694,' this hotel is right next to the much more expensive hyatt regency. when i went to book my hotel for work the rate here was $--- and the regency was $---. the hyatt had free internet and free bottled water whereas the regency does not (according to colleagues that stayed there). there is a pool at the crowne plaza but they neglected to advertise that it doesnt open until memorial day even though it was -- degrees in denver when i stayed so that was a big let down. the staff at the plaza is very nice and accommodating although when i wanted a cab at -am to go to the airport the city was dead and i ended up waiting -- minutes for a super shuttle to happen to drive by. frankly denver doesnt really have very nice or luxurious hotels downtown anyway so in order to save some money i think the crowne is perfectly fine.',not_happy
id37695,' i stayed at the gaslamp six days in july -- including the -th of july holiday. it was close to the airport and walking distance to horton plaza. compared to the other san diego hotels i have stayed at (omni-convention center and marriott-mission valley) this hotel is rooms are a bit smallish -- more european than american. i was also put off by not even having a real closet for my clothes. the window-unit air conditioner i had allowed a great deal of street noise into my room making sleep a bit difficult. however i had a great bed and didnt have to share a bathroom with other guests. the antique elevators beat walking up steps (im --) but getting luggage into them required intervention by the maids as i moved out.. with all due respect to the nice people in management who have their work cut out for them in this place and the desk staff who never failed to smile as i passed by i wasnt ready for this much of an adventure and will take a pass on my next visit to san diego.',not_happy
id37696,' i stayed here on a business trip for a week in august ----. the hotel is almost perfect. the only complaint i had was when we had meeting in their conference rooms and it was hard to turn down the air conditioning. the rooms are very spacious tastefully decorated and newly renovated. there is a lot of room to spread out and there was a large desk for my computer and all my business materials. the bathrooms are incredibly clean and large as well. temperature control is spot on to how you like it so you dont have to choose between ice cold ac and muggy damp heat. the beds are incredibly comfortable. the manager is cocktail hour in the late afternoon is awesome!!! free drinks and appetizers?!?!?! hell yes! also breakfast is included with your stay and it is always hearty with a wide variety of items to choose from. the waterfall in the front reception area is beautiful. customer service at this hotel is also great. great location too - we were also steps from many great restaurants and bars and shopping. all my co-workers agreed that this hotel was a++. i would return here in a heartbeat.',happy
id37697,' i do not suggest this hotel if you drive buses. my experience was a nightmare only from the standpoint of there is no bus parking anywhere. the valet jeff is quite an enterprising young man. charged us $-- for on street parking beside the holiday inn which is not the property of any hotel making it available to anyone. like downtown dc hotels parking is a night mare. as i said know your limitations if you are a tour operator. put your bus driver up somewhere outside the city. on the good side anwar the night manager was very professional and personable to deal with. rooms very well appointed. bathrooms were very small but how much time do you spend in there vs. the main room? bed was very nice and the hi-def tv is were nice. wi-fi in the rooms will set you back $---day. amazing that you can find a hotel just as nice outside the city for about $----day less and free internet. overall the hotel is nice and would recommend it to the normal business treveler.',happy
id37698,' i have stayed at this particular hotel at least -- days so far in ----. i have introduced a minimum of six of my colleagues to this hotel where we all stay. the facility is exceptional but what makes this the best hotel i have stayed at for any business travel is the staff. i along with my colleagues recommend this hotel to all of our co-workers. we have all been very impressed and very pleased with all aspects of our stays. steve richard jeremy shelley daniel just to mention a few are exceptional managers and staff members. please feel free to contact me for any additional comments. ------------',happy
id37699,' my daughter and i stayed here for one week from --th october to celebrate my --th.she was -months pregnant and we were looking for an up market hotel.we were not dissappointed.the hotel is lovely and very accessible being one block from the metro.the staff are wonderful and very polite .the room was very comfortable and quiet (on the rear of hotel).the bathroom was lovely fully serviced by molton and brown .best of all though was the bed.despite my bad back i had the most comfortable sleep ever and currently i am seeking to buy one of their beds . a big thanks to steven who made my stay especially memorable and a big thanks to kent who made us so welcome after a long flight. thanks to everyone the holiday and our stay here was faultless.',happy
id37700,' the staff and location of the hilton is perfect for our event. jenna yates as well as everyone invoiced in the sales and catering division could not have been more helpful curtious and efficient.',happy
id37701,' my wife and i stayed - night while downtown to catch an afternoon ballgame and dinner. we were able to reserve a package that included breakfast and valet parking at a good price (cheaper than room + self parking). the attached people mover station was one of the bigger selling points when we decided to book this hotel. check-in was quick and painless. we received a room on the -th floor. while i had hoped for a room a bit higher up i was not overly concerned as we were only staying for the one night. our room was large and open but really did not have much of a view except of the building next to us. still the room was clean and welcoming. breakfast was good but probably would not have been something i would have paid that much extra for. it consisted of a small buffet (think residence inn but slightly better) and had someone on staff to make eggs omelets and waffles. there were also wait staff to bring you coffee and juice and to clear your used plates. the only real problem we had was some occurances of outside noise early in the morning (between ---am). several motorcycles accelerating very quickly could be heard quite easily in our room. there was also an incident with someone playing loud music out of their car that could also be heard quite clearly in our room. i am not sure if the location of our room (directly across from another building) helped to amplify these sounds but they were definately loud enough to wake us up. another little problem we had is we were charged for valet parking on our bill even though it was supposed to be included with the room rate. the front desk however did remove the charge once presented with the issue. still the hotel was very clean and nice and all the staff we encountered were friendly. we would definately consider courtyard on our next stay downtown.',happy
id37702,' this downtown hotel is exactly what is advertised. a beautiful unique boutique place to rest relax and still be in the middle of the arts fine dining and excellent shopping. dont pass this one up for a few dollars saved because the experience is worth much more!! the staff is friendly and professional. the extras of cookies and milk at night an aperitif before dinner out and the breakfast the morning after are all anyone could wish. each time we stay gets better and better. try it youll love it!! sc',happy
id37703,' very pretty boutique hotel very helpful staff and clean. a little noisy at times from a creche placed next to hotel however should really have been out of bed lol occasional noise from ignorant guests arriving late however none of that is hotels fault and all in all gr- hotel. rooms are adequate size and more importantly immaculate. best advice is get an omni pass for the bus and ride it as much as possible gr- value',not_happy
id37704,' i was in chicago for business and they missed my wake-up call on the first day causing me to skip breakfast and take a cab to my meeting. in my room the tv remote is battery cover was missing so the batteries kept falling off so i had to hold them with my hands to use it. the privacy tag was also missing so had no way to keep the cleaning lady from waking me up. being in chicago and the price they are charging you would think that a simple service like loaning umbrellas to their customer is a no brainer but no. they asked me to buy one from ----. finally the room is sound proof was almost non-existence with the constant humming noice from other rooms ac and plumbing.',not_happy
id37705,' we needed a place to stay in the soho- tribeca area for under $--- and this hotel did the trick. rooms seem to have been recently updated ours was a - double beds for - adults. room is small (door opens to bed) but there is desk for storage as well a pullout under the bed. (large suitcases would be tough for room). also there is not a closet but a mirror unit that has about -- hangers w-in unit to hang clothes. the beds are very comfy w- big pillows. room clean as well as bathroom which had shampoo creame mouthwash. hotel staff friendly. ray is pizza down the street for yummy slice. area is convenient to area is stores for shopping & dining. the word clarion is not on the building it states the gem hotel on the outside. also there are steps to go up to the small reception area but there is a - person ada elavator if needed. this is perfect for a short stay and you want a clean inexpensive (nyc prices) well located hotel. i would stay again.',happy
id37706,' we stayed for the kiddie tractor pull event this was the recommended hotel. suppose to get a great discount because of mentioning being in this pulling event if $--.-- is a good ----discount for a hotel that had clogged tub drain oh yes maintence did put draino in the tub and asked us not to use it. for - hours. i have - month old twins who had to smell this so i asked to be moved to new accomadations and they didnt seem to think that this was important to address for us. then to top it off there was no and i mean no hot water even if you wanted to take a bath. would you really want to stay there and actually pay for three rooms for your families having no staff to give a hoot. oh yes they did get their money. though i guess that is all that is suppose to count at the midwest hotel it certainly was the impression we recieved when nothing was offered to be done to help us i n the now ramada inn!!!!!!!! very disappointed will look for new rooms for next jan. upset grandmother who took her grandkids to have a nice weekend.',not_happy
id37707,' very nice room and stuff were all great walking distance to walgreen which is open for -- hours. the only thing was they forgot to ring my room phone for a wake-up call i had asked and almost missed my flight. ><',happy
id37708,' absolultey outstanding service and accommodations! this was one of many stays at the helix hotel but this one was worthy of a review! i love the decor of this hotel (feels like a miami art decor hotel in dc!) and the food-restaraunt was execllent. i was upgraded to a bigger room just b-c i was a kimpton intouch member and b-c they had the availability! upon entry to my room a personal note was left on the dresser and my favorite candy bar and a bottle of water! what a thoughtful touch that made me smile. it is always the little things like that that makes a lasting impression. from the valet to the front desk clerk to the bartendar to the hotel manager everyone was kind and especially upbeat. i would recommend anyone looking for a unique modern comfortable and affordable hotel in dc to stay at the helix. thanks for making this a special stay and i cant wait to come back again!',happy
id37709,' apart from enjoying chinatown which is just few meters away from the pagoda (gate) every deparment stores and fine dinnings are within walking distance. rates are very reasonable for a place close to everything i wanted to be. front dest are very helpfull and cordial. there are no frills but rooms are comfortable and a perfect place to relax your muscles after a day of walking. my best experience so far is when ms. viet voung helped me to get - rooms on busy season and was able to give me a good discount as frequent guest.',happy
id37710,' we booked this through starwood as a preferred member. first of all we travel a great deal. i believe the people who wrote great reviews dont stay in many hotels. this hip hotel is a dated hip. meaning the furniture in the lobby is worn out and filthy. the carpeting is worn out hardwood flooring in need of refinishing. the elevators are dirty. the rooms are the worst. basically modern saunder put together type furniture --- really cheap. worst part is the bathrooms in the rooms themselves. there is a large window from the bedroom with louvers that can be opened from the bedroom along with the sliding louver door. there is no privacy in the bathrooms and no exhaust fan. we have never seen such a poor design. the whiskey bar -- we love martinis and looked forward to this. however it is the smallest bar in any hotel we have ever seen. at night they pump the music and it is standing room only -- just try and get a drink. the lobby of this hotel looks okay at night lots of candles. just dont look at it during the day.',not_happy
id37711,' the melrose is an older hotel and for some travelers they may find several small things they would complain about when staying here. however we are very positive people and those small things dont really affect or ruin our trip. i booked this hotel through hotels.com and did book a king suite with a sofa bed. fortunately i brought along a copy of the confirmation because when we arrived the hotel showed us only being in a room with - beds. we are a couple traveling with - teenagers. when i showed the confirmation of a king suite they then changed us to a suite. when we went up to our room --- we found out there was no door on the bedroom. the front desk didnt seem to know why but i assume they may have been working on it to put on a new door. we were then moved to ---. this suite is a decent size but not real large for - so of course a room with - beds would have been too small for us. not really a problem. the location is great and we love the georgetown area. we only ate in the hotel one morning for breakfast and it was pretty good. there are so many good places to eat close by that you pretty much have your choice of whatever type of food and place you like. foggy bottom metro station is about - blocks away and you can connect on the subway to pretty much anyplace you would like to travel around the city. buses are also running very frequently from right across the street from the hotel going the one direction and down at the corner to go the other. unless you plan to travel out of the city i wouldnt waste your money renting a car. it is expensive to park if you can even find a parking spot. public transportation is outstanding and you can also catch a washington flyer cab taking you direct to the hotel. if you call washington flyer sometime before you are ready to leave you can arrange to have their cab come to the hotel to take you back to the airport whatever time you like. you are within a few blocks of cvs walgreens and trader joe is so you can always find those things you need. walking anywhere around the area we always felt safe even walking to the white house. it is an easy walk to the georgetown shops and restaurants. as i mentioned earlier this is an older hotel so be prepared for small things such as some peeling wallpaper possible need for paint some carpet stains and not as clean as maybe it could be but these are all what you might see in an older hotel. i wish i could remember the names of some of the staff because there are some that i would have especially liked to compliment. to start with the housekeeping staff for our room always did a very good job. when we needed assistance at the front desk they were also helpful. the people working the front door were excellant and i wish to thank everyone for helping make this a very enjoyable vacation. the melrose was priced right for us and gave us what we were hoping for on our first visit to dc.',happy
id37712,' weve never stayed in a mircotel before this trip. the grounds and reception area were clean and welcoming. the room was comfortable and had everything we could need. the very best part of the experience was estella at the front desk. she was sweet helpful and greeted everyone with a smile ~ all day~ no matter what~ no matter where. i felt liker her guest.',happy
id37713,' staff was great food was great. everything was so nice and our view from our room was so cool it was fantastic one of the best hotels i have ever stayed at. - stars all the way. anyone who thinks this hotel is a dump is crazy! sure it is a little pricy but it is worth it! for those who are looking for a getaway for - or - days this is the place for you!',happy
id37714,' rooms were a little dingy could have been cleaner towels were stained a-c did not work well. management offered another room if the a-c did not kick in. it did finally cool off but the next day it was still a little warm. pool and hot tub were great. met some nice people around the pool area. pool area was in need of some new furniture and more shade. great concept but needs a little updating especially the a-c.',not_happy
id37715,' tired after -- hours flight from asia radisson lax is a grate place to re-charge your batteries. after the long wait for shuttle bus to finally pick you up its just - minutes ride to the hotel. staff in the reception are excellent and knows how to treat their guests. breakfast is good room service quick and the concierge went out of his way to help me make my stay a good one. found me a limousine for a half day tour around la to a very good price. to get back to the airport and your connecting flights is easy bus picks you up at outside the hotel and drops you at your terminal. overall the hotel even if its getting old is good mainly due to the attitude from the staff. i will certainly be back.',happy
id37716,' i have stayed at the parc -- many times over the past years and i do not like the remodel. the hotel is cold and unwelcoming. there are no nice public rooms the restaurant and bar were uninviting the lobby is barely more than a counter where people work. very very sparse. service in the bar was not good either. we had trouble getting the waiter back after we asked to look at their wine list. we ended up leaving. the hotel just isnt that nice anymore. the location is great if you want to go to the shopping center but very seedy around the hotel itself. i wont be staying here again. it is too bad i used to really like this hotel. the hotel seems to be trying to be hip it used to be more elegant.',not_happy
id37717,' we checked into a first floor room at this best western late on the night of august - ----. the light over the entry was dim. when i turned on the lamps between the two beds i saw that the inside of the lampshade was badly cracked and split. when i turned the lampshade (thinking i was turning the bad side to the wall) more of the plastic liner sprinkled down onto the nightstand. we turned on the tv to watch the last -- minutes of the olympics. all was fine ... for -- minutes. then all figures on the screen turned red ... and then the screen went black. this happened again and again in the morning when we tried to watch the news. the furniture seemed worn out terribly marked up but clean. the rug looked like it needed a good cleaning. the bathroom appeared to be clean. while the two people checking us in and then out were friendly i would not stay here again. this hotel is in a convenient location for travelers but is surrounded by other places to stay that i would consider before returning here.',not_happy
id37718,' i stay in a lot of hotels as i travel a lot for work and this hotel was very unimpressive. very expensive for what you get no free wifi ($--.-- per -- hours) and all parking is valet which costs $-- per night! do i need to go on? my drain in the shower was blocked there are sensors in the minibar that charge your account if you pick anything up and you have to swipe your credit card to use the safe. anyway if my conference for work wasnt here i would have gone somewhere else. definitely would not stay here if i was paying. i got the feeling they didnt really want you staying there so if you were going to stay they were sure gonna charge you for causing them the inconvenience. rooms are modern and clean. but seriously...who doesnt offer free wifi???',not_happy
id37719,' this was my first time ever staying in a hotel for a weekend trip to nyc and it was a blessing to find the larchmont. for the price and the location it cannot be beat. the staff did not make me feel uncomfortable or disposable as id feared given the fact that it is so budget. rather they behave like well trained hospitality people which makes a difference as a single woman traveling because it helps for greater security. id recommend this place as a real find to anyone who needs a quick and easy place to rest and to leave their belongings while enjoying the city.',not_happy
id37720,' one of the older hiltons in san diego it has a great central location in the valley and much lower rates than the new hilton by the bay. i booked this hotel for some friends out of town and it is a quiet beautiful hotel. the rooms are standard size and the decor makes it seem more spacious than it really is. i suggest this hotel if people want a good quality brand at a lower price and a good central location in the middle of san diego.',happy
id37721,' noisy broken air condition cold room smelly carpet . by this price you can get a better deal i dont recommend this hotel',not_happy
id37722,' i have been staying at this awesome hotel almost weekly since the opening. i use the great hotel rooms as my office while on business in the memphis area. the staff at the front desk is always very friendly and accommodating for any of my needs. if i need a computer or printer they always provide what i need. a special shout out for kim at the front desk working the night shift she always ensures that my room is upgraded always says hello and always a joy to talk to.',happy
id37723,' great service. does not include continental breakfast. looks a little dated but overall it was a nice place. staff is especially friendly.',happy
id37724,' i think this was my favorite hotel ever! it is a beautiful glass tower on the lower east side. the rooms are beautifully furnished and windows are everywhere. we were given a complimentary upgrade to a corner room on a high floor and we had a view of the williamsburg bridge. light was coming in from every angle and that includes the bathrooms. the bathrooms are black tile with windows int he shower but they are opaque glass. also had a gorgeous japanese soaking tub but i did not have a chance to use it. other reviewers mentioned noise fromt he restaurant downstairs but i never heard anything. subway is very close by and taxis are readily available on rivington street. i booked through expedia and got a great deal. i will definitely return in the future.',happy
id37725,' i was so excited to book this hotel for our family vacation. we have - kids ages - and - and the - waterslides at this hotel was the sole reason for me booking. unfortunately we were so disappointed when we arrived around -pm and found there were no chairs anywhere around the pool to put our towels on. the staff feels the pain too. i mentioned to the lifeguard the problem and she said believe me you are not the first to bring up this problem. there is room to add more chairs it baffles me why they dont add more. the staff was the saving grace at this hotel. all of them were so helpful nice and great!! we originally had a room in the bayside tower so horrible. i am not exaggerating. we were right next to the elevator and heard it all night. there were only - drawers to put clothes into the nightstand table and a very small closet. the next morning we kindly asked to be moved. they were very accomodating. the tower rooms are much bigger and have more drawer and closet space. plus all the rooms have an inside hallway. if you plan on staying here and your kids love to swim you have to stake out a lounge chair by -am or they are all gone! the hotel restaurant was good but very spendy. i think the fish plate i got was --$. ask the hotel staff where to go locally for seafood and it is much cheaper. i agree with many other reviews that this hotel doesnt seem to live up to the hyatt standards that i have had at many of their other properties. i will definitely send hyatt a letter letting them know of my disappointments.',not_happy
id37726,' this hotel is okay if you need a place to sleep and are not looking for any luxury. the rooms were comfortable. we did have a hard time getting enough towels though. there is a restaurant in the lobby that serves breakfast lunch and dinner although it is a bit overpriced. also the sixth floor is the executive level which includes a continental breakfast and evening snacks with your room rate. one thing you should know however is that the free bottled water that comes with the executive level rooms means one small bottle. the hotel does need to pay more attention to cleanliness and their impression. for the entire stay there were two trash cans and a wet floor sign left in the hallway on the executive level. the exercise room had old equipment that had a greasy film on it. there were also dirty towels laying around in the exercise room and near the pool. our conference room had stains on the mirrors that looked as if someone had thrown their drink at it and there was a soft drink can left on the floor to indicate lack of cleaning. other that this the hotel was safe and adequate for a place to sleep.',not_happy
id37727,' from the time we checked in (at ---noon) to the time we checked out (- days later) the parc -- provided professional and courteous service. i had no complaints about anything! the hotel was clean the staff was friendly and accomodating. the location was fantastic. i would stay here again --- even if my employer is not paying!',happy
id37728,' impressive lobby efficient and friendly check in. large room with a great bed and good size bath room. views down --nd street were great. hotel location ideal for sights and access to subway via grand central terminal. enjoyed a fantastic meal in hotel restaurant. hotel currently undergoing refurbishment so can expect even better in the future. we found room service menu to be poor value for money.',happy
id37729,' i expected more from the sheraton. their staff was rude the beds were hard and if they didnt forget to leave tea bags they forgot stirring sticks sugar or cups. one day we returned to our room and there were ants all over the coffee counter because the maids did not clean up. parking was extremely expensive at $-- something a day. we could have stayed at a less expensive place for the same exact quality or even better. for a better stay i recommend the nob hill hotel. the rooms are tiny but very clean and comfortable. it feels very san francisco.',not_happy
id37730,' this is hotel is in a nice old building but the rooms havent been updated and are a bit cramped and dated. the location was decent- just over a few blocks from the inner harbor but not super close. check-in and check-out was fast. overall an adequate stay for our one night here.',not_happy
id37731,' this place is terrible. it is dirty bathrooms are tiny the internet does not work parking is overpriced. charlotte has much better options. motel - has better options.',not_happy
id37732,' great location for the convention centre but not much there for the tourist. prices racked up for the conference. hotel pretty nice but not realy justifying the £--- per night price tag. i booked it because it was close to the convention centre (- min walk). in retrospect id have stayed in town near south station and taken the silver line from south station to convention centre (it is mostly underground and avoids the traffic taking <-- mins).',not_happy
id37733,' we enjoy staying at the parker meridien great service teenagers love the burger joint we love the knave lounge an elegant slip of a bar with a cool breeze in the summer. the bath products are lovely. love the location close to columbus circle. good staff attentive not intrusive. only complaint was deck was not open but that will be fixed soon.',happy
id37734,' after searching high and low for a modern hotel with a contemporary décor i found two in the times square area. if you are stuck as i was between the time hotel and the westin times square please stay at the westin. i toured the time hotel and was so thankful i had chosen not to stay there. everyone keeps writing reviews of this hotel in the w times square reviews so if you want more positive reviews about this hotel look there. the heavenly bed was outstanding and perfect for relaxing after a long day touring the city. our bathroom was unique in that it had a single cheap shower head so i didnt get to experience the dual-head everyone raves about. if you can afford a meal at shula is steak house than you wont be disappointed. be careful what you order! although it was one of the best meals i have had in my entire life our bill for two was well over $---. you cant lose by staying in this contemporary hotel.',happy
id37735,' i dont think ive ever been so pleased with a hotel especially in a city. this place is very clean convenient friendly and the atmosphere has a pleasant quirkiness that only an old building can provide. best yet....i never thought i would find a parking spot till they told me they had a lot! a lot!! in downtown boston?? yes they have a lot and it is right behind the hotel in an alley...better yet only $-- a day!! the service was great breakfast was a real treat (eggs and bacon...free) and the rooms were very well done. plenty of room modern and clean. i would recommend this place to anyone who asks....a real gem. it is right across from the hynes convention center that will give you an idea of all the restaurants sites and bars youll have at your fingertips.',happy
id37736,' just returned from another perfect stay at the hyatt regency sf - embarcadero center in san francisco- this is a perfect hotel as the bart system brings you right to the entrance and only cost $-.-- one way per-person to get to from the sf airport- this is our -rd stay at this hotel and it is consistantly clean well maintained..and has an impecable staff. everyone from check in to check out went out of their way to make sure our stay was nothing less than perfect. the rooms are most spacious impecablly clean and the beds are sooo comfortable- we had breakfast each morning and the watiers-bus boys were all so accomodating..which made this a great experience. this hotel is located right on the cable car system and the electric trolleys are easy to access as well- it is right across the street from the ferry bldg which is a must see- you will not be disappointed with a stay at this hyatt regency-',happy
id37737,' located right in the heart of times square this was a comfortable room with great personal service (beds turned down each night with a chocolate left on the pillow). it includes interesting features such as a fabulous elevator system (youll know what i mean when you see it) a large exercise room full free hot breakfast revolving restaurant with a delicious price fixe a la carte menu or a buffet-style choice.',happy
id37738,' my first visit to indianapolis and it was wonderful - jw marriott is a terrific location very efficient and capable staff and a surprisingly good italian restaurant with a highly skilled and professional wait staff who knew a lot about wine. next time im in indy this is where i will stay!',happy
id37739,' the trump soho is an amazing hotel with friendly and helpful staff. the location is nice with a subway station nearby and many cute restaurants and shops around the corner.',happy
id37740,' a $-- a night for parking is outragous! they charge for internet access! i was very disappointed not only by these charges but also for what i consider as being taken advantage of. it is unfair to charge people unreasonable fees when they dont have an other alternative other than never to go back again.',not_happy
id37741,' we booked this hotel thru hotwire.. got a room lower than it is regular rate..happy as it is - star rating. room is ok wide enough for a king. beddings looks clean but found one of the top comforter with stain. wiped it off with damp towel and it comes off a bit. my thoughts - someone use it before us or it didnt get washed properly- that is just me. either use it or take it off..sorry got to take it off wont be able to sleep thinking someone used it and it didnt get washed. again it is just my thought. anyway when we came back after a long tiring day..we have new top comforter bed was done (though we left it done the way i do) room was tidy ..it is nice to come back and rest. we took shower and ready to get some sleep...but for the second night you can hear people from pool area we were hoping our second night is better unfortunately it is worst than first night. elevator is slow ice machines not working have to go to other floor if you have concerns about carpets wear socks. we have slippers - socks on. if i have a choice i could have a room not close to the pool. most of the concerns has been mentioned by previous guest hopefully it will change and get better. wi-fi was fine with a fee and during our stay parking was complimentary. no microwave and refrigerator as mentioned.. disappointing as some lower star hotels offer these amenities. no liners in trash can small size bathroom ice bucket below one of the bedside tables. we appreciate though that staffs are doing their best to keep guest happy. we find the mission valley cafe a good place to eatbit tricky to get into it as you jhave to turn left coming from the hotel and oncoming traffic just keep coming. there is dennys and wendys next to it. across the hotel is a mall consists of target marshall is outback and others.',not_happy
id37742,' recently stayed at the magnolia hotel in dallas and were very satisfied with our stay. hotel is located close to the dallas convention center and we were able to walk back and forth while attending events. stayed in a suite which was like having a small apartment..clean and spaciou with a full kitchen. the hotel offers a cocktail reception for guests every evening which were only able to enjoy our first night due to our evening schedules. breakfast is also provided to all guests free of charge and includes eggs bacon biscuits gravy french toast along with juices and assorted breads. would definitely stay again.',happy
id37743,' we spent another week at the chelsea pines inn the week after thanksgiving. this is our third stay here and it is getting better and better every time!! everyone is super friendly and helpful. we had a lot of nice conversations with them all. jay is very funny and tells all kind of funny stories about everything. the atmosphere is so wonderful that chelsea pines feels like your home the time you are there. the breakfast is wonderful -- fresh bagels croissants muffins cereal hard boiled eggs yogurt juice coffee and more. you get to meet the other guests and you feel that everyone is relaxed and feeling comfortable. and im sure that is due to the atmosphere the staff is creating. the room was spacious and clean. the hotel is location is the best. near the subway and near chelsea the west village and the meat packing district. there are a lot of nice shops and restaurants: meatball shop rafele and i always like spice well be back to chelsea pines as often as we can. we love ny but we love chelsea pines inn even more!!! thanks for a great stay and i would highly recommend this hotel to everyone for a nice stay in ny.',happy
id37744,' my now husband and i started staying at this sofitel about five years ago when we were dating and we go back as often as possible especially for my birthday every year. i also enjoy the bar and restaurant even when im not staying there. i most recently held my bachelorette weekend in a suite at the sofitel and my friends and i were treated so well. the suite was gorgeous-- floor to ceiling windows with great city views- and they even set up the room the way i wanted it. there is a certain emphasis on service courteousness and professionalism that is so refreshing and charming in this day and age. and what is not to love about beautiful fluffy white beds big bathrooms expertly made croissants and great cocktails. cant wait to go back!',happy
id37745,' we checked in around -pm. there was blood on the door jam into the bathroom mold on the ceiling an abandoned building in the back and rat traps on the balcony. the response from the front desk when we told them about the smeared blood in the room: housekeeping has gone home for the day. w etried a different room-this room had a hole cut into the wall the baseboards were missing mold on the ceiling. we checked out. we were afraid to leave our car in the parking lot and our luggage in the room during the day. we found a days inn for the same price on the east side of memphis that was totally fine.',not_happy
id37746,' we just came home from a fantastic weekend at the envoy club in new york. we stayed in a fantastic studio measuring --- sq. feet! the bed was great the view of the empire state building was great the bathroom the kitchen and the bathroom was fantastic! all in all the best ive ever stayed at. the service is somewhat limited but they do try to satisfy whatever need you might have. the location is a bit off but the cabs run frequently just outside the door and for $- you get everywhere...',happy
id37747,' stayed for two nights to attend meeting at the nas keck building (- blocks away). location was fantastic. room --- facing inner courtyard very quiet. high ceiling strong ac but could turn it off. leopard print robe and zeebra socks were unusual. robe could have been a larger size. comfy bed (king). some items in room did not work - phone by bed had nonworking handset and engineering was there a couple of times and did not fix it. sound system has an orange light that refused to go off on second night so i unplugged it. first night i ordered room service - sandwich and french onion soup. the soup was terrible - do not order. i asked for a refund. morning i ordered breakfast - they were out of yogurt so i got oatmeal which came with a dwollop of butter melting that i had to scoop out. menu is overpriced mediocre french food - they would do much better to put simpler fresher healthier fare on the room service menu and cut way back on the butter. (my sandwich was also soaked in butter). the second night i bailed on room service - called dominos down the street and got a mini pizza and salad in -- minutes delivered to hotel. faster delivery and better food than in room dining (and cheaper). i would stay here again for location and room but would skip the room service if at all possible.',happy
id37748,' stayed here for a girls weekend in nycy. the hudson is very modern with a similar feel to a w hotel. good location to access central park and -th ave shopping. rooms are small (typical for manhattan) but clean and comfortable. not a great value but if you are willing to pay it is a stylish boutique hotel for a weekend in nyc.',happy
id37749,' room was well appointed clen and comfortable. for the money i feel the best buy in chicago.',happy
id37750,' walking into the hotel you find yourself in a typical retro boutique style hotel. the staff were very friendly and the rooms were extremely clean. the location was prefect. almost all of the nyc metro lines went through the area. you have movie theaters restaurants everything. also we ended up with free internet. now for the cons. the rooms generally are small that we initially requested to be shifted to a bigger room which they did free of charge. also the hotel only has - elevators which meant waiting forever for you to get the lift.',happy
id37751,' just returned from a - night (dec -- - --) stay with my wife and kid. staff were courteous the size of the room is ok but the t&b is a bit small. one major complaint however is their aircon. especially during the wee hours of the morning both nights my wife and i woke up because the aircon is simply not enough to cool the room. maybe that is the reason why they have a small fan inside the closet. i have read a complaint from another site with the same problem. the thing we like most about the hotel is the great location. easy walk to universal studios.',not_happy
id37752,' on our recent trip to the us covering primarily the north east we stayed in a number of hotels both hilton & other properties. without a doubt the best was hampton inn times square north. the rooms were big (esp. by nyc standards) breakfast was plentiful the area was perfect (walking distance from times square theatres -th ave shopping central park etc.) but at the same time on a relatively quieter part of -th ave. there were a number of great restauarants nearby (special mention - tout va bien & maria pia ). most of all the service was exemplary - reception breakfast room concierge were all helpful. special mention of the manager martyn reed. an incident i would like to highlight - i needed a mail attchment printed and asked if there was a business centre nearby. he said - no problem i will get it printed in my office. there were a number of pages in the attachment but he did it in his office without a fuss and free of charge. i was impressed.',happy
id37753,' we stayed there in february and liked it so planned using it when we have - trips to austin. however ran into issues from very first night with the room (running water noise broken tv and room was very cold couldnt get hot air out). too tired and too sleepy as we checked-in almost midnight so decided to cover us up and sleep. next day set thermostat at --f and left. -pm returned and the room was like --f. called the they said they were sending someone to take care of it. one hour and three phone calls some one finally came. he claimed that we left the temperature display at f that is for cold. switching to c would have it fixed. we just needed to wait half hour. didnt buy it as apparently he knew less than i regarding hvac... he kept saying half hour as he played the settings f-c or whatever button he had no idea... called front desk again and all they could say was half hour and the room would be nice and warm... no it wasnt getting a degree warmer. finally after - hours in the freezing room and five phone calls they asked us to go down. once again front desk said the room would be nice and warm in another half hour! no give us another room. so he did... and went back to -th room. cards didnt work. went back down back up cards work now. started moving stuff over and suddenly heard a shout: what are you doing in my room!!! so front desk gave a room that was occupied. that guy had to go down with us to sort things out as his card stopped working. enough rant. dont understand why they were so unwilling to let us switch room. and they need a better maintenance guy...',not_happy
id37754,' traveling to california...nice decor quiet clean & pet friendly hotel w-jacuzzi tub....not directly off of i--- but easy to find. great breakfast w-starbucks coffee. would definitely book again if traveling through phoenix.',happy
id37755,' this has to be the smallest hotel room i’ve ever stayed in and absolutely no view of times square. there are limited in room amenities (e.g. no coffee or tea and they offer $- a bottle water) i mention this because we had friends staying in another starwood hotel just a few blocks north with coffee and tea service and a bath scrubby and multiple other toiletry items and they were paying a lot less. so i guess we were paying for the w name though i didnt really feel it was worth it. all in all as our first experience staying in a w this was a very big disappointment. housekeeping was the worst i’ve ever experienced in a hotel. it was as if they had the b team on staff during the time we stayed there. the first day we arrived and we had three sets of towels the second day we ended up with only one set and had to call twice to the front desk to get a replacement. it happened again on the third day housekeeping would take the towels but not replace them. and even better it appear that on the second day when they changed the bed sheets they also took the bottoms of my pajamas. i hate to blame anyone especially service staff for taking things so in the back of my mind i just assumed it got stuck in our luggage somewhere but even when we returned home i never found it. there has to be better hotels in this area in this price range…i would not stay here again.',not_happy
id37756,' we stayed at the best western hollywood hills july ----- ----. the room was suppose to have a coffee pot refridgarator and microwave. but our room was missing these items. we called the front desk twice requesting a coffee pot and refridgarator. we could get by without the microwave so we didnt request one to be brought to our room. the best western hotel website said this items were in all the rooms. if the hotel list this items on their website then the room should have all the items listed. if by request only then it should be posted that way. the hotel was clean and comfortable. it was close to all the hollywood sites and universal studios. the traffic was terrible and parking in the garage was not easy. i dont know if we would stay here again.',not_happy
id37757,' front desk staff was very nice in accommodating our family. they were out of rollaway beds but this was my fault for not requesting it earlier. as a platinum spg we have club access. the club can not be called a club. when there are guest remarks the staff are trained to call the club intimate or cozy while the reality is that it is located in the elevator area of the club floor! this is because as no lounge was built they were too cheap to convert - or - rooms to a lounge. the breakfast in the elevator area was very limited with cheap items and no hot food. yes it just meets the bare minimum sheraton lounge standards in terms of catering but it would be nice if they were not so stingy. as many have said before the walls are paper thin so rooms are noisy. the gm writes the phrase i will not make excuses in many of his replies. my question is if this is a common complaint why cant you address it by perhaps putting some cork or sound suppression material in the walls? ditto for the lounge. i know you have heard it before so why not do something about it. to me it seems like the owners of the hotel just want to milk cash and not invest anything.',not_happy
id37758,' i love this place. staff is attentive and the bar (poste) is perfect for a cocktail after work.',happy
id37759,' the property was run down paint chipped in the room and the decor of the room was like something out of the --s. nothing like what i expect from ramada.',not_happy
id37760,' i have been staying at this inn - days a week for more than -- years and never have i had any need to fear for anything . i even travel hear for leisure a couple times a year. it is very accessible to many points amelia isle -- mins st augustine -- mins daytona -hr.this inn was just renovated acouple yrs ago is it a - star hotel no but it is very accomidating for all your travel needs. many restaurants close by and a huge shopping center --- mile away.i must commend the staff as they have always beenvery polite and always willing to help.the manager is extremely nice and well spoken and will go out of her way to make sure your stay is pleasant. i have even met the distict manager once and he too carries his self well and has the respect of his people. as for me i will continue to stay here as long as they let me no problems!!!!',happy
id37761,' first great location and beautiful building. staff assistance at the curb was prompt but there was no doorman. the lobby is an architectural gem with odd nouveau riche decor. young man at the check in desk was clearly inexperienced unaccomodating and was raised to be disrespectful to two men checking in and requesting a king size bed. my amex package should have included a room upgrade and access to the club level but we received neither and were told that the club level was closed for another month. we saw people on the elevator using their card to go to the club level so we knew he lied. we went to the room and it was so small that i called to complain and we were given a larger room beside the elevator core. in this room we heard the elevators every time they travelled up and down the shaft. the concierge a young man who clearly had not been in the job long gave us several referrals for a chinese restaurant for lunch with the disclaimer that he does not eat chinese food. the one that we walked to was no longer there and we settled for a local irish pub. again the lobby is not decorated in the classic manner that one would expect with the architecture and with the bar and restaurant being a part of the lobby it is very loud at night and more reminiscent of a singles bar. security is not in evidence as it is at the four seasons and that is not a good thing - post mumbai. a couple of the staff members were on their game but the rest detracted from the entire experience for us. we were in town for the annual flower show and stayed at the four seasons last year where all was correct. this ritz is not up to the standards that i have experienced in their locations in dc ny and naples fl. clearly they have economized on the staff and their training. i will not return not even if it were free.',not_happy
id37762,' lately i have had horrible travel experiences with american airlines and this trip was no different. but despite my horror stories going and coming from the west coast i was very pleased with my hotel stay at the westin. beautiful hotel great location well appointed comfy rooms heavenly bed amazing shower shower experience. i would recommend this hotel to anyone going to dc. the concierge assisted with finding cabs that took credit cards so i could keep my cash in my pocket (very helpful). met in the banquet spaces and meeting rooms and had a very good experience. well done!',happy
id37763,' the other reviews about the long check in lines are true. however once you have checked in everything else is great. the parking is expensive but everywhere you go in la you have to pay to park except target! the hotel is realtive close to a target and a grocery store so you dont have to drink the beverages nor eat their snack in the hotel room. they charge for that also. the customer service is the best i have seen in a long time. do the breakfast at the hotel daily grill it is great. the staff inside the daily grill was nice as well. everyone had a smile on their faces and it seemed genuine. you could tell they really wanted to be there. i would stay here again i think they could do better on the parking. also there is a parking garage less than -- yards away that you can use for about - bucks a day. also they do not provide a shuttle to the beach as claimed on the web site. two car rental places are next door and california was extremely easy to navigate without getting on the highways.',happy
id37764,' ive been traveling to chicago for years on a monthly basis and started staying at this club quarters about a year ago. i will not stay anywhere else! top tier service beginning with hospitable front desk associates spotless rooms and every amenity you can ever need. great proximity to business districts as well as being minutes away from chicago is best reataurants shopping etc...overall the value at club quarters on wacker cant be beat.',happy
id37765,' though many reviewers have noted the delicious or tasty treats that are available throughout the day i want to mention the variety and abundance which are available to guests at no charge. thirsty? grab a bottle of water from your room or the --th floor. need a sugar fix in the afternoon? choose from a nice variety of cookies or healthy fruits on the -nd floor. looking for a little something to tide you over until dinner? have some cheese bread and wine before heading out to a late dinner. this extra touch not only saves you a bunch of odds and ends money but the convenience makes life that much easier. the rooms at this hotel though on the smaller side have all the fine touches and from my experience there is no way that you will find this high of quality as well as a large size for the rates offerred by the hotel. a few extra comments . . . wireless internt is offered on the -nd floor but i was able to get a weak signal in my room. the staff recommended a wonderful out of the way place for dinner and overall they were very very accomodating. we will definitely be back!',happy
id37766,' we stayed at this hotel for - nights. the lobby and bar are nice but the rooms are incredibly small...about - feet of room on each side of the bed. the location was ok (about - blocks from the subway station) but after visiting georgetown and the area on f street near the capital we wished we had stayed there. small gym no pool great staff. we were no disappointed with our stay but not overly impressed either. nice hotel in a decent area but there are better areas in dc that would be more fun to stay at.',happy
id37767,' i am completely baffled how a hotel can charge $--- a night and not include internet service. wired internet was available at a cost of $-- but definately should be included in the price of the room! the room was clean and the bed was comfortable. easy walk to the airport across a covered walkway. only bonus was that the room was only $--- on priceline. no way i would consider this hotel for anything over $---.',not_happy
id37768,' amazing price and great location! - minute walk to the t (boston subway) i loved my stay at this hotel! it had a great breakfast buffet in the morning and reception at evening was good as well. personally i do not understand anyone giving this place a negative review. only down side i noticed was the view from a basic king suite was poor. it was just a bunch of construction. however i would stay here again anytime!! if i could give in more stars i would. janette at the front desk was a great help to.',happy
id37769,' logistics hadnt allowed me to stay at the kennsington park for several years. after a four night stay at the end of september i can say that the quality of the hotel has just gotten better. the bed is the most comfortable ive ever had and the service is impeccable. the location a block from union sq gives you a great location but a little less crazy than outside the st francis. the lobby is lovely and a good place to hangout and socialize. the concierge is great and the front desk staff is very helpful. the rates were very reasonable. i recommend paying a little extra for a room on the -- or -- floor.',happy
id37770,' i attended a trade show at the moscone center and hotel adagio was on the list of places to stay. i booked a room along with one at the powell hotel but after reading reviews on bed bugs at powell i canceled it to stay at hotel adagio. im glad i did. the lobby was nice the front desk people were very helpful and so was the bellman who gave a list of great places to eat out. there was a large glass carafe of lemon-cucumber water in the lobby for guests. i loved that added extra. my room was huge and renovated with a big king bed lots of pillows and soft sheets. it was nice to have a flat screen tv as well. there was an electric kettle in the room to have tea each morning. they had bags of republic of tea in the room and also served at their tea time around -pm in the lobby. loved that. i needed to mail a package back home and the front desk people found me a box and then handed me a --- bottle of cabernet - just because. the hotel also had free wifi and a fitness center which i planned to use but never quite made it. the walk to the moscone center was perfect for me. i wanted to walk and the coffee bean & tea leaf was on the way. the hotel is also a block from a walgreens which was convenient. if you are into shopping then staying in the part of town is good. all the major stores are in walking distance. i even walked to the ferry building which was a great walk! but you can hop on the cable car on powell or on market which is close by. id say the only thing i would have liked would have been hbo and bravo channels. it was basic tv with showtime only i think. the other thing is that there are lots of tourists in this part of town and quite of few homeless people asking for money. otherwise...loved this hotel. will stay there again for sure. i see that others on tripadvisor werent as enchanted with their experience but mine was perfect. evidently my room was larger than rooms at the monaco and some of the other hotels nearby. i was quite pleased with hotel adagio.',happy
id37771,' beautiful hotel...nicely situated. very tastefully decorated. excellent staff that was very attentive to details. the continental breakfast was perfect. the library-gathering area was beautiful comfortable and had nice windows overlooking the street. wed stay again. one request....the wine and cheese served at - pm should be seven days a week not just m-f.',happy
id37772,' i stayed here annually during the first part of the decade and loved it. location location location. during my first visit the hotel was being renovated so my room rate was under $---! i am now priced out of the hotel. agree with the other reviews on why they liked it--helpful staff breakfast buffet restaurant etc. one suggestion to avoid the tiny rooms--ask for the doubles in the back of the hotel. my room was large had a beautiful bath and queen beds. in summary if the price is agreeable you will enjoy the metro. for my last visit i stayed at the jolly madison towers on --th.',happy
id37773,' the best thing about this doubletree is location. you are only ----- minutes from downtown but if youre coming in from the north or east the location in the northern part of the city gives you great outbound access to -- --- or --- when it is time to head home. youre also conveniently located to highland mall (across ih---) and ut (---- minutes depending on traffic). the rooms themselves appear to have been recently refurbished and the beds and linens are clean and comfortable. i thought the breakfast selection was great never eaten lunch there but be aware that the restaurant is only open for breakfast and lunch. if you want to sit down and eat dinner youll have to go elsewhere though there is no shortage of options in this part of town (room service is also available until -- p.m.). service is warm and inviting as you would expect from a doubletree and i have never had to stand in line at either check-in or check-out. while my top floor room was spacious it also has somewhat of an odd layout in that the tv faces the desk and not the bed. before you panic about having to watch tv sideways it does swivel most of the way towards the bed. ive seen a couple of comments about paying for parking but the few times ive stayed here while there are signs saying it costs $-- a night and you have to take a ticket to get in the garage the booth has always been unmanned and you can just drive right out without paying. weird. beware also that the garage has some oddly striped parking spaces; it is possible for two cars to park in such a way that both end up being blocked by each other (youll see what i mean when you go there - just make sure not to take one of those spaces!). one thing youll notice right away is that hotel is showing its age just a little. nothing looks worn or shabby by any means but you can definitely tell this is an older hotel. it is still very functional though and you get great value for the price (much cheaper than downtown hotels but only a few miles away).',happy
id37774,' we spent two nights at the four seasons in boston earlier this week. check in was a delight. the bellman was cordial and efficient. our room was clean neat and had a great view. we had breakfast in our room one morning and with the exception of two items that were not what we ordered our breakfast was superb. we were impressed that our hot breakfast items arrived hot and our cold items arrived cold. housekeeping was exceptional however we received a wake-up call at -:-- am that was not intended for our room. we have stayed at both the ritz and the four seasons in the past month and there are aspects of each that we enjoy. there is nothing like walking out the door of the ritz to newbury street. the area behind the four seasons looks a little shady as does the area to the right of the four seasons. newbury street is a few blocks away. the only disappointment (other then the unintended wake-up call) came when the valet returned our car to us and it had a coffee cup in it that was not ours. we leave for the st. regis in new york tomorrow. it will be interesting to compare the ritz four seasons and st. regis.',happy
id37775,' i spent - nights staying in the library hotel whilst exploring nyc for the first time. i was upgraded to as i understand it to the best room they had. the service is friendly and attentive without in anyway being imposing. the location is extremely convenient being as it is a - minute walk to grand central and a range of other designations. everyone at the hotel is helpful. the theme of the hotel is something that creates atmosphere - each room is individually decorated according to its library category. lovely touches like a card each evening that explained what the likely weather for the following day is expected to be accompanied by a small chocolate simply heightened the overall experience. a beautiful singapore orchid ( as we know them in australia) adorned my room together with an interesting bamboo arrangement. spoil yourselves... when you come back from a hectic day of exploration (or even a demanding day of work) the therapy of a glass of wine some cheese-fruit and a tranquil environment are not to be taken lightly. this was the only hotel that took my interest when surfing the internet in an effort to determine where to stay. i do not for a minute regret the decision and will stay again.',happy
id37776,' we were driving home from key west and needed a cheap place for the night. la quinta is usually cheap and clean but this one had such a funky smell to it we needed to turn off the air-conditioning and open the window. luckily there is a market near-by so i sent my husband for air freshener. normally i would have asked to change rooms but this was already the -nd room they gave us! the first room had tiny bugs on the door and light switch and as i investigated further the bugs were on the sink and coffee maker. the outside of the hotel and pool area appeared clean but as you enter things go downhill fast. it was only for - night and for $-- and no more little bugs i dealt with the smell.',not_happy
id37777,' very clean comfortable away from frenetic midtown the hotel was a plus. my review is particularly for solo women traveling. i felt safe staff professional and helpful. attaining a taxi can be tricky as stone st. is quite isolated. i had bellman assist . due to the snowstorm in jan. some restaurants on sat. evening were not open in the area. i decided to dine in the hotel as the icy sidewalks outside concerned me. i called for an - oclock reservation . arriving in the dining room it was busy with one side filled but tables street side were open. the small bar had a few. i was led to the back room where breakfast is offered. when the hostess led me there it was vacant. many tables but empty. i looked at her and said i would like the front room and her reply was there a private party. hmmmm. servers were attentive food was very good cocktail excellent. i did see the servers bring many dishes of the same food out to the dining area as well as the same dessert. so there was a private group. but after a really fast dinner in a completely empty room feeling banished...i saw some of the tables street side occupied with people obviously not part of the party. this really raised my ire. i travel fairly often solo this has never happened before and i will not allow it to happen again. the hostess disappeared there were no management people around to discuss my dissatisfaction. but if this hotel wishes to cater to women business travelers or any woman alone this should not be tolerated ! hilton corp. take notice please.',happy
id37778,' i won this hotel on priceline and i was really worried. i was expecting to win a big name and i did not so i panic. dont worry is not that bad. the financial district is so much cleaner and it does not have all the touristy and souvenir shops that the fisherman is warf does. it is dead on weekends though. there is a restaurant at the hotel but we just did not find it appealing. the hotel is walking distance from the bart embarcadero station so it made coming and going to the airport really easy. it is also only a few blocks from the ferry building which is so pretty and has a great farmers market on saturday is (i think that they also have it on tuesday is) we walked all the way from the hotel to fisherman is warf (long walk but nice) the trolley station close to the hotel has the smallest waiting lines of all so we were able to grab the spot we wanted right away. the line goes all the way up to knob hill. we then changed lines to go to fisherman is warf. the old buses running on embarcadero will take you to the hotel faster than trying to catch the trolley down at fisherman’s at night we had dinner in north beach and it was really nice and easy to walk back to the hotel. no need for a taxi. if you have kids you might want a taxi since you partially walk by the red district (- block only) the rooms are small. having free internet and purified water was good. the bed was clean. free wireless internet worked. if i were to visit for business this would be a great option for the price. if going for the first time to san francisco i would probably choose the marina area which seems cleaner and nicer than fisherman is warf. if you win it on priceline don’t worry it is actually not that bad.',not_happy
id37779,' after our alaska cruise we shuttled down from vancouver to seattle for a one day land readjustment. i had seen pan pacific seattle was rated number one and when a rate too good to be true popped up... well just....book um danno! wow and wow! if you are looking for a regal stay with understated charm along with elegance...look no further. from the moment christine greeted us at the check-in...i knew we were in for a special treat. our room was sumptous and the marble tiled bathroom with super shower and bathtub were befitting the queen. and the bed was blessed by the queen....and with good reason. we were up on the ninth floor and had great views..including a sliver of the seattle needle. everything about our room bespoke understated elegance. and this was not even one of their larger rooms. then to have whole foods literally on the premises is a super plus. cant say enough about all of the staff and their great disposition. if i were running one of the finest hotels in the world....i would train the staff on the example set by the folks at pan pacific seattle. if you seek top quality with top value....you will not be disappointed. simpy the best!',happy
id37780,' i stayed at red roof in and didnt feel safe with all the riff raff running around. i came to best western and the minute i walked through the door flustered and out of sorts hereasie was so calming and settled me right down with her sweet demeanor. she was wonderful and calming and a treasure to this hotel. then to awake to a wonderful breakfast with paulette was great and made my day start out on a wonderful note her cooking for all the guest and making them feel like i had a home at best western really made it all come together...(and she makes a great sweet potato pie that she shared with me.) whenever im in houston i will be sure to stay at this location ...and the manager was very personable maybe why the staff was so spectacular....enjoy your trip',happy
id37781,' i got a fantastic deal on this hotel from otel.com (it was a secret hotel that i managed to work out that cost £--- for - nights!) but was quite unsure if to book it due to the reviews i had read but i am glad that i did. even though this hotel is out of the city centre i must admit that it did not cause any inconvenience to our stay. the transport links in boston are fantastic and with the t stop being just over the road it was so easy to get to any area in a few minutes. cabs were also rather cheap it only cost us $- - $- to get from copley and downtown back to the hotel. we have stayed in central boston previously and i must say that staying by the waterfront was no problem at all if anything it was rather relaxing as there were no busy street sounds when trying to sleep. there is also a plentiful supply of cabs outside the hotel and the boston tour bus comes to the hotel reception. in all the hotel was very nice. the room was large clean and very comfortable. we also found the staff very nice and friendly check in was quick and easy and check out was made even better as they allowed us to delay check out until -pm! we also found teresa on the service desk very helpful she managed to put us in touch with a really cheap and convenient way to get out to the outlet village and provided us with take away menus when we wanted a night in after all the shopping we had done in the day had worn us out.',happy
id37782,' we stayed in this hotel again during the week of june - ----. many of the staff welcomed us back like friends. the hotel was clean and well maintained including the outdoor pool which i used every day since the temperatures were around --- degrees. we would like to thank the manmager shiela and staff irene mary sarah jackie and sergio for their friendly smiles and service. we definitely would come back again. the hot contintental breakfast was very much enjoyed as was the manager is reception from monday to wednesday.',happy
id37783,' i recently stayed at this hotel for three nights nov. -th--th. i was apprehensive about staying at this place after reading some of the reviews. got a rate of $-- a night through travelzoo. paid $-- extra per night for a deluxe room. i was not exactly blown away but i was not disappointed either. the lobby: turns into a very loud and busy nightclub at night. the bar one floor up was not much better. this was really not a problem because we were up there for a girls weekend. the bar was way too crowded for my taste. we went to another club. if travelling with a family or a couple wanting to get away i would recommend staying in the west tower. you can enter through the unimpressive lobby there and avoid the whole club scene. another reviewer referred to the west tower as shabby etc. the rooms are identical to the ones in the east tower. i think the west tower is actually much quieter. the front desk workers were very professional and personnable. we arrived at -- am and had no problem checking in. our rooms were ready. the concierge was very helpful and gave some great tips. the front desk printed up our boarding passes the night before we departed. i found the staff to be far more helpful and friendly than i encountered at le meridian. check out was done over the phone and i picked up my receipt via video machine in the lobby. took less than one minute. the room: deluxe room had rather odd layout. bed was smack in the middle of the room. attached the the back of the headboard was the desk area. so when at your desk your back is toward the window and you look into the back of the headboard. roomy desk area. the view was excellent. the reading lights were attached to both sides of the king bed. the look was meant to be sleek and modern i found them to be a nuissance. i was always worring about smacking my head into them when sitting up. the room was decent sized. i think it would have appeared larger and more functional if it had a different layout. the bed was new and very comfortable. i like the idea of duvet covers. i did not hear any noise from neighboring rooms and street noise was minimal but the noise from the hallway could be annoying. the doors are extremely thin and there were large gaps at the bottom and one of the sides. rolling up towels and placing them at the bottom of the door helped buffer out some of the noise. the bathroom: average. not much counter space. okay shower pressure. never had a problem with getting hot water. the towels were paper thin and scratchy and the toilet paper was atrocious. remember the tp when you were in elementary school? this was worse than those jagged little squares. dermabrasion where and when i did not want it. overall this hotel was better than i expected. i found the staff to be very well trained and professional. they did not blink or roll their eyes at my requests i.e. non smoking king bed away from elevator and high up with a view. the location is wonderful and most rooms seem to offer great views. i would stay here again. i am giving this place four stars because of the excellent rate i paid and the great customer service.',happy
id37784,' stayed in ny many times but first time in the times square area. pleasantly surprised how big and comfortable the room was compared to the boutique hotels. couldnt believe how quiet it was considering the location. staff was extremely helpful',happy
id37785,' i spent two nights at the waldorf early april. when i got there i got so depressed by the look of my room (avoid ----) -not to mention the awful synthetic vanilla smell from the ozone machine lying on the ground that i ended up sipping bailey is at the lobby bar... the air conditionning was old and noisy the numerous layers of paint had dripped on the weak bathroom lights and the overall feeling was creepy (bed was so so) [see pictures]. i must however recognize the techological effort made by the hotel: the flat hd tv was -- --- and the wi-fi bandwith pretty solid. i have spent overall four months at various hilton hotels since ---- this one was the worst.',not_happy
id37786,' ginger and tim at the front desk were great they resolve all the problems we had during this trip. chuck was fantastic he took care of our hotel reservation. the reason we booked this hotel were water park and the water slide. when we checked in at the front desk we asked about bringing our own water tube-floating devices to the park no one seems to know. when my - years old went up to the --story tall water slide the resort life guard did not go over any safety procedure (like must lay down not sit up while going down the slide) and just let him go down. my son couldve been seriously hurt! he basically free fall all the way down a ---+ fee water slide that is - story tall. spa experience wasnt great either. i arrived -- min in advanced tried the steam room and jacuzzi in the locker went back to the reception desk to ask for robe - minutes before my session then they informed my masseuse is sick and they cant accommodate me. this is a resort and spa you are telling me there is only one masseuse??!! i had to wait for - hrs for the next masseuse??!! they knew my masseuse was out when i checked and no one told me. this was my birthday present from my husband. spa staff said that is why i didnt get a robe in my locker. then why wait -- min to tell me?? worse spa experience ever.',not_happy
id37787,' this was the first time to stay here and it was a pleasant surprise! great location...near the ballpark the arts and many restaurants...all within walking distance. the hotel had so much charm! not one complaint! definately going back when in houston!',happy
id37788,' by now you have read all the reviews and the only thing i can say is ill be back . yes its older not as pretty as most other hotels in the area that start at twice the price. i stayed - enjoyable days at this hotel and spent several hours on the deck meeting and conversing with my next door neighbors in the evenings. its very clean. if you need a large suite then this is not your hotel. if you want to a room to sleep and not spend $$$ this is it. also the staff was always present and extremely helpful. thanks tom.',happy
id37789,' was a good little hotel for our - day trip. room lovely clean with great room safe and bathroom. windows were sealed shut and in --of weather ac was always on. bed was very comfortable. free breakfast in held in adjoining restaurant just a buffet of waffles-bagels-muffins-cereals can get very busy as only a few tables. staff were lovely very helpful helpinh us book transport back to airport and checking bags after checkpoint until flight later at night. would definitely recommend in great location very near empire state macy is and -- min walk to times square.',happy
id37790,' i always stay here when traveling to san francisco. this is a nice hotel with convenient access to the financial district and quick taxi service to other tourist areas. the rooms are always clean and are spacious enough for a family. my only suggestion is to request a room that isnt against the elevators. they run all night and might cause some people some lack of sleep. that seems to be my only caveat to this place and i would recommend this to anyone looking to visit san fran.',happy
id37791,' no real lounging area in the room but it is sizable enough when you just need to use the room for sleeping. bathroom is nice--no tub but the shower is plenty spacious. room is styled with the usual signature hipness. the seats in the lobby while interesting arent very comfortable. staff are friendly but not the friendliest. there was an event on the rooftop lounge so we didnt get to look around much.',happy
id37792,' we stayed here recently and having checked out my son was taken ill and needed a doctor before flying that evening. the hotel allowed us to call the uk to contact our insurance helpline arranged for us to visit a local doctor and then provided some toast for my son when we returned to pick up our luggage. bearing in mind that we had already checked out this was exceptional service. our room was a junior suite and very pleasant. the hotel is pleasantly dated but lovingly looked after and with very good staff it made a great place to stay in boston. there is a t station half a block away with access to the downtown and some good restaurants a block away on newbury. thoroughly recommended.',happy
id37793,' the location was perfect as i had tickets for the yankees-tigers series. it was a short trip to comerica park. the staff were very courteous and met all of our accommodations. everything you would expect from the mgm grand and it was worth the money spent.',happy
id37794,' although this hotel is located in a convenient place it isnt the greatest place to stay. as soon as you walk into the lobby the smell of stale cigarettes is evident. the people at the front desk were courteous and professional as i was in a full leg cast and willing to help (secured elevator access and made access to and from hotel easier). the rooms were small and the beds were comfortable. the air conditioning did not seem adequate for the space it needed to cool. although the room seemed quieted from outside sounds the walls were very thin as were the ceilings and floors. if there was commotion in other rooms or out in the hallway we could hear all the details. the hangers in the closet were unusable outlets were limited no mini-fridge no dvd-player and no flat panel screen (crt television). there was a hair dryer provided and of course a bible. the only meal i ate for four days was breakfast and it consisted of eggs waffles bacon sausage bagels limited fruit choices and beverages. the eggs were very unappealing in that they were submerged in some sort of liquid. i have no clue. the sausage was very good as were the pears. they had a wide variety of cereal choices. buffet style. maid service was shaky at best however towels were changed daily but garbage was not emptied. beds were made rooms however not straightened up thusly no vacuuming performed. pool contained foreign matter such as leaves and dirt. yuk. beds were extremely comfortable with nice pillows and adequate comforters and blankets.',not_happy
id37795,' i highly recommend this hotel. location cannot be better: in downtown just four blocks from -th st. yet super quiet block. dozens of excellent restaurants nearby including a small french eatery next door and a pf chang across the street--which provides room service to the hotel. you can walk to -nd st the warehouse district and the state capitol. good size quiet and ultra clean room with spacious bathroom. friendly and professional staff. free internet is always welcone and the included continental breakfast is excellent. the parking fee is what hotels like this one charge in all big cities. i think it is fair given the location.',happy
id37796,' we stayed at the washington court hotel this past summer. the location is great walking distance from union station and the capitol. we arrived late at night and were carrying our suitcased so i wanted to stay close to avoid a long walk to the hotel near midnight. since we arrived late and only staying for one night the updated the room to the suite that was available. the suite was awesome with view of the capitol that looked expectacular at night. the hotel staff was very friendly and the following day we were able to store the luggage in the hotel we tour the us capital during the day then picked up our bags and when to union station to rent a car. it was very convenient and the hotel was so nice i decided to do the same thing when we returned the car; but this time we arrived earlier and left the bags at the hotel (before check in); then tour the city and came back to the hotel to pick up our bags and head to our room. it was not the suite but the room was really nice clean and a good size. i should say that i was travelling with teeneagers (visiting colleges) and they also liked the hotel and the conveniece of not having to carry their luggage through town. i woul stay there again next time we go to dc.',happy
id37797,' i spent five nights in this motel. it is recent not new and very well kept. the public areas are nice the room (one queen) was spacious with much desk space. breakfast with self-made waffles eggs patties donuts bagels etc. (no yogurt) was excellent. staff pleasant friendly and efficient. no surcharge for receiving faxes wake-up calls or local---- calls. nice pool and jacuzzi. the way all motels should be. i checked nearby comparable motels this one offered the best price for value.',happy
id37798,' i am spending the week at the w dallas victory hotel and couldnt be more pleased. the room is spacious well designed and comfortable the food-- great and to top it off the staff has been lovely. particularly one room service gentleman named ian... he was both personable and accommodating. it is people like him that are making my experience here even that much more enjoyable. thanks w victory and ian!',happy
id37799,' my wife young adult daughter and myself just completed a weekend getaway at the residence inn indianapolis airport. we arrived about an hour and a half early but that was no problem. they had a one bedroom suite ready for us. it was very clean and came with a kitchen area complete with full size refrigerator - burner stove large microwave diswasher and plenty of pots pans dishes and silverware for the occasion. the bedroom had a very comfortable queen size bed and -- television. the living area included a queen size sofa sleeper reclining chair -- tv work desk and free wireless internet. included with the room is a hot complimentary full breakfast in the lobby area of the hotel. their indoor pool and hot tub was clean and clear and not too cold for a march day. all the staff was friendly and helpful. free parking lot was well lit at night. a definite repeat visit will take place in the future.',happy
id37800,' we stayed at this place for - nights and we are quite with our experiences. the location is right next to highway --- so going to various attractions is very convenient. on top of that it is very close to a few shopping centers including one that has a large asian food market and restaurants. the staff are very friendly and they allowed us to use their microwave to heat our food. the room we stayed faced the pool and is quite spacious. it has a large plasma tv and a mini-frig. the bathroom is large too. the breakfast area is also good and offers typical varieties of continental breakfast. definitely will stay there again.',happy
id37801,' we stayed here in early september ----. the public areas of the hotel (reception pool breakfast room etc) are very nice however the rooms and corridors could do with being updated. they are really quite dark and the decor is dated and the mattress kept sliding off the bed. the wifi worked really well and the room had a huge television. the bathroom was functional but very small. we found the staff to be very helpful and polite. i used the pool and hot tub a couple of times and there was a complimentary shuttle to downtown but we did not use this. there are quite a few restaurants nearby and a couple of pizza places will deliver to your room. i think for the money we paid we could have found somewhere a little more luxurious but this was by no means a terrible hotel.',not_happy
id37802,' i travel almost --- days a year for business and this hotel was the worst i ever stayed at. the room was very dirty with mold throughout the bathroom. there was old plug adaptors and i just wanted to leave. the hotel needs major renovation and cleaning.',not_happy
id37803,' a small (by nyc standards) boutique hotel on the upper west side. quaint and gracious with friendly doormen who greet you as you come and go. our room was a standard size with - double beds on the -th floor with windows facing both --th street and amsterdam ave. no fridge or electric jug but did have a single cup coffee-tea maker and coffee-tea supplies. bathroom was small (but big enough) with a powerful shower over the bath and granite bench top on the vanity. nice fluffy white towels and nice toiletries including soap shampoo conditioner and shower gel. also a hair dryer an  in-room safe and complementary wi-fi and daily newspaper. the restaurant attached to the hotel is the nice matin and we received - x --% discount vouchers for our - night stay. with the discount breakfast for - cost $--.-- (plus tip) for a full american (coffee juice & hot cooked bfst eg eggs benedict). the restaurant was almost full both mornings we dined there but without pre booking we were shown promptly to a table. the food was delicious and the staff were very efficient. across the road from the hotel is a duane reade pharmacy-convenience store that is open ---- and sells everything you would ever need (including beer!) if you are after a quick snack pizza by la grolla is just across the road on amsterdam ave and i can say the pizzas are good and very well priced.  the hotel is a short walk to the subway station on w--th street and the --&- trains come along every ---- minutes. in the opposite direction is a - block walk to the american museum of natural history central park and the dakota building. we found the walk to the front of central park at columbus circle quite easy as well as the walk back up broadway to --th street.  you can probably tell by now that i recommend this hotel as a great place to stay - its easy to get to and easy to get around from. it is clean welcoming and although on the slightly more expensive side is worth it.',happy
id37804,' if you want to stay in a ----s motel then ohio house is for you. reasonable rates for an expensive city. central downtown location tho some might find corner location noisy. clean rooms. comfortable beds. breakfast not included. poor wifi. friendly and helpful staff.',happy
id37805,' my group occupied three rooms for four nights over the new year is eve weekend. the location of the the hotel is wonderful. there is easy access to times square the theater district rockefeller center and shopping on -th ave. the staff was quite pleasant and helpful. i was very disappointed in the size of the rooms and the bathrooms. they say on other websites that they offer rollaway beds but even they will tell you if you call that there is not room for one in the room. even though they just finished an extensive renovation things still seem well cramped and dated. our rooms were on three different floors and none had a view of anything but rooftop and ventilation units. the beds are quite comfortable and our rooms were quiet. i think this hotel is trying to live on the reputation of being a gathering place for long-dead famous writers many years ago. im all for historical significance but it doesnt make for comfortable accomodations. i think for the money there are better values out there.',not_happy
id37806,' i stayed at the barclay intercontinental for a week whilst in new york with my boyfriend it was the most lovely hotel i was very impressed. it is situated in the heart of everything only a minute walk to the chrysler building and a five min walk to the empire state building. it is just down the road from the rockefeller centre and about - blocks from fifth av. we visited madison square garden and went to watch the new york knicks play which was a terrific experience. the tree in the lobby was beautiful. the staff were very friendly and the room was always so clean the bathroom was quite small but sufficient. the room was spacious and had a good view out our window. we were on the twelfth floor and it was very quiet. we had a complimentory newspaper delivered each morning. i would recommend this hotel to anyone wishing to visit new york we went to have a look around the lobby of the plaza and i much preferred the intercontinental. however the room service and the restaraunt is expensive but there is a shop accross the road which does fab take away salads and chocolate muffins. will definitely be returning to new york and with out a doubt staying in this hotel.',happy
id37807,' ive been to san francisco several times but this hotel definitely made our trip wonderful. the location was great easy to walk everywhere take a cable car right there! room was comfortably specious hotel staffs were really friendly. (especially the door man cornell! thank you for helping us a lot!) i used the aaa price. they gave us a good deal. this hotel will be our san francisco hotel.',happy
id37808,' great hotel! after our - night stay here we traveled to las vegas and stayed at the bellagio - the pacific terrace was every bit as comfortable as the bellagio. the staff was very friendly and helpful. very clean. the rooms are spacious and very comfortable - flat screen tv is too. cool location with easy access onto the beach or to decent restaurants.',happy
id37809,' we stayed in the chandler for - nights. we arrived with a car and were told to move it before we had even taken our bags out. i had seen valet parking available but was horrified to be charged $-- per day and that was with no access to car for the duration!! the attitude was superior and take it or leave it this is manhatten . we were refused a baggage trolly and had to have a bell boy! a blatant way of forcing us to pay to get our bags to room!! when we finally got to our room it was lovely with soft plush bed bedding towels- really lovely. unfortunately our loo was blocked so i had to get maintenance at -am. our window was also broken but we got an even better room the second two nights so happy enough. we only got - bed bug bites between us so the bug problem is under control in this hotel i think. the complimentary breakfast was poor and the cheese and wine mean- not much of a compensation for the renovation inconvenience. the dining room was just a converted bedroom very small andnwe had to wait. the saving grace was a lovely woman called millie she organised our second room and could not help us enough. without her this would have been a very very bad experience.',not_happy
id37810,' we love the central location the friendly staff the colorful appointments (cheerful) the light-filled room.',happy
id37811,' this is a wonderful hotel. it is not a trendy spa hotel to be sure but even if i were a fan of that sort of hotel this place would have changed my mind. it consists of mostly one and two bedroom apartments with some studios sprinkled in (that seem to be the only non rave review rooms) my friend and i had a one bedroom with two beds and it was so spacious. sizable living room bathroom dining room and kitchen and even a hallway with a well lit vanity table. they provide robes and nicely scented toiletries. as people have mentioned there is a free mini bar which is no joke. we rolled in at -am after a night on the town and asked for reeses snickers m and m is fritos and doritos and were handed a bag of all our requests promptly. they have a pretty large sized dvd rental list that contained plenty of recent releases and it was a great thing to break up our days and nights. the continental breakfast was yummy with fresh fruits (and not just apples and bananas) various good pastries cereals toast juices coffee and tea. the staff was very helpful and their shuttle was prompt and a great asset when trying to go to the magic castle and yamashiro. i was surprised upon entering my room to find balloons a amazing cake and card for my birthday. while most tout this as a great family hotel it also works well for singles coming to hollywood for the nightlife. i would recommend this hotel to anyone who is not a hotel snob.',happy
id37812,' other hotels in nyc that are space challenged would do well to take note of what hyatt has done with its two andaz properties here. not only is the -th avenue property in a great location but the rooms are wonderfully designed and well appointed and the staff does a great job in terms of customer service. my wife and i arrived at --am on a saturday morning and the hotel had been sold out the night before. however the young lady checked us in quickly and asked for a phone number to call us when our room was ready. we went out to have breakfast and before we were finished she call to let me know that the room was ready. we also loved the complimentary snacks and beverages in the mini frig as well as in the lounge. the only drawback is that the internet is painstakingly slow which is the reaso for the - stars. except for that the hotel is a - all around. would definitely recommend highly.',happy
id37813,' my family spent a weekend at the affinia dumont. the rooms are big and the location central though the hotel completely messed up my family is reservation by guaranteeing (in writing) one room-type then not having it available when i got there. of course i was traveling with - people and they ended up putting us in a room with - bed and a pull-out couch. i was very upset and it put a blemish on our weekend. initially they didnt seem to feel bad but after i expressed extreme disappointment they did apologize. i also had been very impressed when making my reservation that they provided many options - you could reserve a crib your pillow type - all sorts of preferences - none of them were in the system when i got there! so word of caution - double confirm your reservation!!! while the rooms are huge and the location is great the rooms however are a bit tired around the edges (the carpets are a bit worn etc.) but they are so big that i can live with that. but at some point soon they will need to attend to details. id consider going back but id first do a price comparison vs. other affinia hotels in the midtown and uptown areas and id consider trying one of their other properties first.',not_happy
id37814,' when i first learned that i was on the top floor i thought hmmm..well the stairs just became easier and easier each day - and were not a problem at all - the rooms were fabulous with the option to open my window and hear the leaves rustle - go figure - ny? i have at the park plaza the peninsula and the lowell and i will be returning to the chelsea pines inn - for many more visits - biggest complaint? they did not have a tea pot - i will bring one for them on my next stay so that wont be an issue!',happy
id37815,' very conveniently located - blocks from dupont circle metro. rooms are large comfortable and very clean. staff is exceptionally friendly and helpful. free in-room wireless internet if you sign up to their loyalty program (no charge). my only complaint is that the restaurant menu is very ecclectic and there arent any boring dishes available. one night i just wanted a simple soup-salad and there really arent things like that on the menu. there are many other restaurants for all budgets and tastes within easy walking distance (as well as many other shops).',happy
id37816,' i stayed at this hotel for a conference at mccormick place. it was conveniently located but the parking was pricey (good thing i didnt have a car) and dining places are too. there are more relatively reasonable places nearby i just didnt realize it at first. it is a few blocks to the subway-elevated train station so that is convenient. there was also a taxi stand and shuttle available to the airports for a fee. the room itself was large and clean and the bathroom was ok the lack of a fan for moisture control and the buzzing of the only light were the minuses. i think it would be a little too busy of a hotel if i was looking for a place to crash while exploring chicago. but for a nice place to chill during a business trip this is a great hotel. there is internet available a little area with internet access (for a fee) and a ton of other services that are probably too much for the casual traveller but are welcome during business trips.',happy
id37817,' everything was clean staff was helpful and the wheeltapper restaurant-bar had great atmosphere drinks and food. we had desert and drinks one night that were fantastic and then we had the irish breakfast which was expensive but great. we stayed in a two double bed room which had plenty of room comfortable beds and the bathroom was large and had good counter space for a ny hotel. would definately recommend this place to my friends.',happy
id37818,' the staff at this hotel were exceptional they advised on fantastic restaurants day trips and even knew where i could get a decent manicure! nothing was too much trouble and the club lounge was a pleasant spot for a pre-dinner drink again with helpful and friendly staff who were polite and helpful. the rooms were well appointed and the hotel is centrally located.',happy
id37819,' in the heart of the city withing walking distance to everything. the hotel is a classic with beautiful rooms and a delightful staff - not to mention a perfect little breakfast restaurant right downstairs. i liked being in the center of the city and found this location perfect for getting to meetings while at the same time taking in some of the city sites.',happy
id37820,' this was our third trip to new york city and we booked the distrikt hotel based upon the tripadvisor reviews. i happened to post a comment on their facebook page prior to our trip and was completely surprised to receive an email shortly afterwards from jennifer the general manager stating she had upgraded our rooms. this was a lovely surprise and very much appreciated. we took the airtrain from newark airport to penn street station and walked the short distance to the hotel. as others have stated there is a parole office and a few interesting shops on w--th street but at no point night or day did we feel in any way unsafe. as a previous poster pointed out approaching the hotel from -th street avoids this. check in was prompt and every member of staff we encountered was extremely helpful and courteous. our rooms were off a good size for nyc and we had a fantastic view over the hudson and could also clearly see the empire state building. the hotel is in a very good location for exploring the wonderful sights of new york. we had a wonderful stay here and should we be lucky enough to visit new york again would most definitely stay at the distrikt. thank you for a wonderful start and end to our summer holiday! :)',happy
id37821,' my husband and i enjoyed staying here for - nights over memorial weekend. the location couldnt have been better. easy walking distance to north beach china town across the street from the ferry building (love the sat. farmers market) but away from the hustle and bustle of union square (though still walkable). we booked our room through priceline for $-- per night and when we checked in they offered an upgrade to the regency rooms for $--. we declined but requested a room on a high floor and facing market street. we were then told that the highest floor available was the -nd floor. i went to check out the room it was room --- and was dark and small. i went back down to the front desk and talked to another staff member about changing our room. she found a room on the -th floor-room --- and then proceeded to tell me that they usually dont allow people to change rooms! unbelievable. we always use priceline to book a hotel in san francisco and have stayed in this hotel at least - times and have never encountered any type of attitude from the staff. well room --- turned out to be a great room. it was large and had a fantastic view of the bay and ferry building. i do think the rooms are a bit dated and the carpets definitely need to be replaced but its one thing to pay $-- per night and another to pay $--- per night .the bed was super comfortable and we slept very soundly (hardly any street noise!) if you are staying here either park in the embarcadero parking lot on drumm-clay street or the golden gate garage on clay and davis st. (i think sat parking is $- per day but check their website there is also some information for this garage on yelp.com both will be cheaper than the hyatt. since we arrived late we wanted to eat somewhere closeby so we walked down to the embarcaderotook a right and walked about - blocks to chaya brassiere. they have hour all night and serve great food and drinks. the next day we went to the mission district for carnaval and it was so convenient to walk the short distance to bart and cost $-.-- one way. all in all we enjoy staying at this hotel because of the location it cant be beat!',happy
id37822,' the staf were ok but unfrindly. the room bed sheets were very dirty i had to go out and buy new so i can sleep on it. the location was great.',not_happy
id37823,' my family and i stay at the palmer house every year for a conference. last year was great. not to say that this year wasnt because it was. this year just had a few bumps that will not matter in a year. the palmer house is doing some major remodeling. they do not really have a hotel restaurant which is a problem if you dont want to spend $-- on a children is cheeseburger and a coke. no joke. for the conference in the past we would have to stand inside of the side doors of the hotel and wait for the busses to come. this year those doors and that floor are being renovated so you have to go out the front of the hotel and around the side and stand in the extreme weather of chicago. it was freezing cold and there was no shelter at all. the day we checked out we had to stand there for -- minutes in blowing snow and freezing temperatures. the bellman took our bags and dropped them next to the street where we had to stand. he held his hand out though... they dont miss that. which brings me to my next point. upon checking in we encountered a bellman who we had to get from talking to the group of other bellmen so that he could get a cart which was behind his stand. he grabbed our bags and slung them like he used to work for the airlines or something and then wheeled them iside the doors (about ----- feet) and said... ok this is as far as i go with your bags . he repeated this to me about - times before i realized he was asking for a tip. each time he said it... he was less and less friendly. that was irritating since he really didnt do much and was so relentless about the tip when we clearing had just forgotten to give it to him... which we ended up doing once i realized what he was saying. the high speed internet (which you have to pay for) was anything but high speed. it was like having dial up. really bad. also to use the pool or workout facility... you have to pay. i think that is realy bad. almost unheard of as well. the rooms were fantastic. we were on the --th floor and had adjoining rooms to the rest of the family. housekeeping was great and the executive level was awesome. the showers in the room were so wonderful that i honestly looked forward to my showers and could stay in there long enough that i turned into a prune. they were great! we are actually going to buy the same shower head for our bathroom. the beds were like sleeping on clouds. no kidding. they were amazing and cozy. the concierge on the executive level named alegra was great! i cant say enough about her. she was extremely helpful and very very nice. we also had a fantastic experience with a gentleman named d.t. who works at the hotel in reservations. he went far above the call of duty to ensure us that we would have the rooms we needed. without him... the experience may not have been as glowing! he was great! overall the hotel was perfectly fine. the only issues were the bellmen internet pool and the outside doors. honestly... if that is all there is to complain about... that is pretty good.',not_happy
id37824,' the hotel is very nice and quiet considering its location. the one bedroom suite was very large and they provided a very nice rollaway bed so my teenagers did not have to both sleep on the sofabed. we had an issue with the fridge and they provided breakfast buffet tickets for our trouble. though the normal price is a bit expensive the breakfast buffet was one of the best i have had. in addition their signature cookies at check-in were warm and delicious. times square was at the front exit of the hotel directly across from the billboards and tickts booth for discounted tickets to plays. the location is right in the middle of everything next to the subway and broadway so if you are wanting to be in the action this is the place.',happy
id37825,' you need to book at the hotel palomar in philadelphia. my husband and i recently stayed there with our swiss mountain dog yogi. the staff couldnt have been more friendly or helpful. when yogi had trouble dealing with the elevator the manager ann kramer went out of her way to put us on a lower floor (upgraded too) so we could use the stairs. she even showed up at our door with a bag of goodies for yogi!',happy
id37826,' we stayed at the embassy suites scottsdale ------- --. a very nice property with great views of the golf course and mountains. hotel is close to paradise valley mall and lots of restaurant. good breakfast and courteous staff.',happy
id37827,' we were very pleased with this hotel and what it offered. the room was clean and comfortable and well serviced each day. breakfast was included in the moderate tariff and this was sufficient to start the day with only a snack needed during the day. the location was great for sightseeing around sf and was close to some good value and pleasant restaurants. each floor has an impressionist era painter featured and we stayed on etage matisse. the ground floor and basement (restaurant level) feature jean darc. the staff were very helpful and positive in all their dealings with us. i learned that many have remained employees in this hotel for ten or more years which says something about the atmosphere.',happy
id37828,' i my wife and three-year old son stayed here for a weekend while in columbus for fun. we received a great rate through priceline ($-- per night) and paid for an upgrade (additional $--) since the rooms are so small. i am a starwood gold member; but was told since we booked through priceline my status wasnt valid. not sure if that is true or not but i guess it is fair. after some trouble with our a-c and two visits from maintenance we were moved rooms. it was handled well but not above average. after all was said and done the manager had removed the upgrade charge for the first night gave us free breakfast. in addition our parking wasnt on our bill; not sure if that was on purpose or they just missed it. in any event $-- for parking on the weekend in downtown columbus is kind of a rip off. overall the staff was pleasant the hotel was exceptionally clean and well-maintained. the location isnt ideal but the character of the hotel more than makes up for that fact.',not_happy
id37829,' pros: *comfortable bed *hot shower *nice tv cons: *dirty room (ie mold in shower) *slow wifi *slow shuttle *outdated overall i would stay again if i had to because its cheaper that anywhere else in the area but you get what you pay for so keep that in mind if you want more than just a bed and hot shower.',not_happy
id37830,' midtown location no long lines quiet nice folks korean food nirvanna small room but fine',happy
id37831,' i frequent philadelphia often usually planning in advance at different hotels. this particular trip i had opted to crash on a friends couch at his apartment in center city. after tossing and turing on the futon the first night i needed a bit more comfort the last so i could continue on my journey refreshed. even though it was a little too expensive the holiday inn provided me a last minute when i just walked in the door. room service breakfast was adaquate and fairly priced. woke up at -am and the breakfast was brought straight up i ate and checked out in a flash they had me a cab to --th st station waiting. good service.',not_happy
id37832,' this is a stylish hotel with a pleasant modern vibe but i also like to be able to get some sleep at a hotel. a nearby bar plays loud music with a heavy base until -:-- am on friday and saturday nights. i think its the same kind of music the cia plays for several hours to get its prisoners to break if not they should use the technique. obviously not the experince i was looking for in san diego. the hotel did tell us at check in that it gets very loud in the area around the hotel on friday and saturday and that can not move you to another room in the hotel because its loud everywhere. while i appreciate the heads up it would have been really good to know before i booked the room not after i am already standing in the lobby. if you plan to party past -:--am every night then his hotel is a good fit. for those of us who stopped doing that after college though stay somehwere else .',not_happy
id37833,' figured since this was a new hilton it would be nice but it is pretty mediocre (learned that while it is new as a hilton it has been two other hotels prior to opening this year as a hilton). the rooms are typically small for new york. liked the bathroom (other than the cheap towels) and the keurig coffee maker however the bed was awful - back still hurts. clearly these are cheap mattresses from whatever hotel this was before. biggest issue was the staff - either indifferent incompetent or rude - though did have a drink in the bar and the waitress up there was very good-nice. im a hilton diamond member so have higher expectations - i typically am cautious about older hiltons - some are great (like the one in copenhagen) but some are just awful - have been staying a lot at starwood hotels of late and a hilton stay makes me appreciate starwood even more for their consistency',not_happy
id37834,' we stayed for -- nights ideal location to --nd street subway which has an excellent service to times square and penn station. across the road fairways supermarket and deli next door plenty of restaurants nearby. hotel staff - typical new york but not service focused hotel itself dated good for new york standards. our room was a - brm suite on the --th floor facing broadway kitchen facilities were good room cleaned every day bathroom on the small side. view from room was overlooking the roofs and broadway with the wooden water tanks on top of buildings and being entertained at night by the ballet dancers practising at the ballet school.',happy
id37835,' ive never been to a w hotel before so this two night stay @ the w hotel times square was nothing i couldve imagined. the location is great but if you like quiet places dont try times square obviously but it was fine for me. the lobby is great and check-in was one of the fastest ive ever seen. the corridors are very dark like other customers wrote on their reviews but once you get into your room is spectacular. we had a room on the --th floor with a great view on times square and even if the room wasnt very big we had enought place for two. glass desk with broadband access and hd lcd tv on the wall was very nice for me who wanted to work for a couple hours every night. anyway we paid ---$ for a night and even if it is a bit expensive the hotel is awesome and ill definitely go back there when im back in new york.',happy
id37836,' i have stayed at the chicago hilton and towersor hilton chicago as it is now called more times then i can count! i will agree with some posters who said that the hotel can be pricey with some things as an earlier poster said that is why you hit walgreens for munchies! neighborhood eateries for meals. having said that i must disagree on a somethings. i read complaints on the closeness of the hotel to shopping and all...that you must take the el subway or a taxi. have any of you ever taken the complimentry hotel shuttle!! it drops you off at or close to major shopping and museums..a tip to the driver and you are on your way. as for the rooms themselves they have always been beyond lovely. i do get somewhat annoyed when i get to look at a rooftop and not the lake but we cant always get our way can we? as for the staff...i have always been suprised how nice the staff have been to me when i have stayed there. a lot of times when you stay at a hotel like this they are snotty beyond belief! i have never experienced that here. i guesstimate that since ---- i have stayed at hilton chicago at least -- maybe -- times. i cant always afford it but when i plan to come to chicago it is the first hotel i look into.',happy
id37837,' gps did list a couple of properties under the same add! of course we went to the long one. driving in boston did not help either. everything except talking to the receptionist and newspaper and ice are free. net cost extra...no hotel charge anymore! we stay in days inn which is so budget compare to the luxury doubletree but continental breakfast and wifi are free. so how can they justified being a valuable choice!',not_happy
id37838,' cant go wrong with a hampton. nice location several good restaurants within walking distance nice breakfast clean rooms. convenient to -- greenwood and downtown indy. for the money hamptons always seem to do a great job. this one is in a nice safe location.',happy
id37839,' i highly recommend the white swan inn. it is a charming older hotel with a complementary decor. i chose this hotel based on the many positive reviews on tripadvisor.com. i was very to find that they were able to comfortably accommodate - guests in one room. one member of our group slept very well on a pull out sofa bed. two of us slept in a wonderful king bed. this was my -rd trip to san francisco and the first hotel stay that was quiet and peaceful all night! the individuals who handled our check-in and check-out were courteous friendly and helpful. complimentary cold soft drinks and water bottles were waiting in the room refrigerator. there was also an easy to use gas burning fireplace in our room! the delicious breakfast included with our stay included an egg casserole (quiche?) sausage fresh fruit hot oatmeal - juices and several other items. for our purposes the location was perfect - we were within walking distance to many excellent stores and restaurants. just wanted to mention that i booked my room directly with the hotel and the rate was comparable to rates i found online.',happy
id37840,' we stayed here over memorial day weekend celebrating our --th anniversary. we also had complimentary champagne & chocolate covered strawberries waiting in our room. this was our first trip to san francisco and the location was great for our sightseeing. i could echo what the other reviews said about friendly helpful staff. clean beautiful property from the lobby to our room. would definitely stay here again when we return to san francisco.',happy
id37841,' stayed here a while back--ended up here again through priceline--$---night this time. the staff is still very pleasant helpful attentive but a number of little issues takes away from a more pleasant experience overall. issues this time around: what is the first thing most people do when they get into a hotel room?--throw themselves on the bed right? well i did just that because i was tired after a long -hr drive...but what happens?? -. i almost fell off the darn thing! i called the front desk and right away they said theyd sent up an engineer . he came up within - minutes. he knew right away what was wrong with the bed--it was off whatever holds it up underneath. he admitted it (when i asked) if it got that way from the maids-housekeepers making the bed and not putting it back in place. so obviously this happens all the time. solution--have the maids report when this happens so it can be corrected prior to a guest coming into a room!!!! -. - tiny trash can in the entire room! -. the freakin sleep number beds suck--how many not so great reviews do they need to read to understand they need new beds??!!! i barely slept because i was so uncomfortable. -. got up in the middle of the night (b-c i couldnt sleep) and went to the bathroom--the light was sooo bright i had to turn it off and go in the dark! solution? either put a red light in the bathroom or even a simple night light! -. the tiles caulking-tub were a bit cruddy. -. the darn fan in the vent drove me crazy all nite as well! -. and the vent in the bathroom didnt come on at all! other than those things everything else was fine!! theyre using a new parking garage--the down under garage (under the fallon federal building) for $-----hr--dont be lazy dont do valet itll cost you an extra $--!!! to get into the garage you have to go around about --- blocks but to walk to the hotel after you park is right across the street on baltimore st entrance. plenty of places in the surrounding area to get food so dont do room service. fridge and microwave are extra. i stayed in baltimore because i couldnt get a room in dc for $-- or under. it is a short drive to dc and i was able to enjoy dc one day then baltimore harbor the next. worked out wonderfully! would i stay here again? yes. especially for $-- or under :-)',not_happy
id37842,' spent - nights and everything was great. the beds were very comfortable. the rooms were cool for --- degree temperture. the car charge of $--.-- per night was out of sight. you can go across the street for $-.-- per day. to do to the main part of riverwalk you must go down to the ll of hotel to get one of the boats. we walked and had no trouble whatsoever....there were several in the group. overall a very pleasant experience! would recommend to my friends.',happy
id37843,' my family and i loved this hotel. the staff was incredibly efficient and attentive to our needs. i read previous reviews that mentioned the rooms were small but four of us were very comfortable. the hotel was centrally located shopping restaurants and transportation were all very accessible. we were walking distance to china town and fisherman is wharf however if youre not into walking up and down the hills you can take a trolley for $- and the pier is about a -- minute ride. napa is about -- minutes away. we drove to sonoma-south napa valley as a day trip. we visited a few wineries had lunch out there and were back in san fran by -. we had dinner at alioto is (fisherman is wharf) and they allowed us to drink the wine we got from sonoma ($-- uncork fee). im sure most of the restaurants do the same. the only con is the hotel parking fee: $--. because we were touring around ca and wanted to see napa we had a car but we kept it parked when we were in town and chose public transportation. i will stay here again for sure:)',happy
id37844,' i have never written a review on a hotel i stayed at. i probably will in the future. but this hotel for the money and the location was worth it. safe nice clean comfortable. if anyone writes a bad review about this hotel is probably a very demanding unsatisfiable person. next to the beach easy travel a lot of restaurants. just awesome. i took my wife and three kids aged -- -- and -. everyone was and kids always tell the truth-right?',happy
id37845,' wonderful accomodating staff at front desk spotless clean great area',happy
id37846,' we stayed here during the grand opening. while the hotel is brand new there were definitely kinks to work out (elevator key didnt always work charged additionally for parking housekeeping was skipped one day gift card wasnt applied to bill). however they were always very pleasant and quick to respond. the fitness center was top notch and had great views of the city. rooms and bathrooms were small and the decor was a mix of modern and deco. the rooms appeared to be more for the business traveler.',happy
id37847,' i was a guest in chicago at this hotel for a buisness week in august. my stay was plesant and the service was excellent. it was clean and friendly. the bars and restaurants were great and the prices are a little high but fair for the area. my only complaints were a lack of dvd-blueray player in the room no jacuzzi (its the north i would think that was mandatory lol) lack of convenient access to the vast city train system and only - bars within reasonable walking distance besides the hotels. so you may save money on the room but its spent on extra transportation. everything else was great.',happy
id37848,' it is always a pleasure to stay at this hotel. i have been traveling for business to the los angeles area for over -- years and i have pretty much stayed at all the high end (excluding the bel air) hotels and this is just the best. the rooms are lovely and comfortable with the legendary bedding and mattresses. we were working around the clock and we had many of our meals at the hotel-either in the bar room service or culina. every meal was terrific and there is so much selection. when we were lucky enough to have some down time the pool and spa made it feel like you really got away from it all-even for a --- hour. so hats off to the staff (who are at your door in - minutes with whatever you need) for really caring about the guests. i cant wait to go back. oh yeah- and the celebrity sightings are always an added bonus!',happy
id37849,' stayed here dec. ----- for a getaway with my girlfriend. do not stay here fellow travellers. bad experience. a hotel that tries to be hip and cool and instead is loud and obnoxious (there is a reason this place is ranked near bottom at #--). first problem was walking into lobby friday night - as loud as a nightclub. sounded like a party going on in the lobby (!). who wants that after a long flight? decor-ambience was nice and modern - too bad the people made it seem so awful. in the elevator got stuck with drunk club kids whooping it up heading up to the rooftop bar (horrible repetitive techno music blaring over elevator speakers too). checked into room - decor was nice larger than average room. had a nice lake view room (had to pay $-- per night beyond priceline rate btw) for a total of $--- night. no complaints. bit pricey compared to other options - swisshotel and hyatt were less. upon coming back at night we got denied entry to the rooftop bar (private party). then upon going back to our room on --th floor some drunk people were partying in the hallway (!) and we could hear neighbors talking through paper thin walls. we complained to management - they did nothing as far as we could tell. next morning the room service people banged on our door at -:--am and woke us up. we told them to go away and they came back again at -:--am. we complained to management about having our sleep disturbed and they seemed oblivious - as if this is how all hotels operate? never in my entire hotel life has room service tried to clean a room at -:--am in the morning. poor management decisions by w staff here. ruined our entire stay. end result $--- in hotel money down the drain. i will never stay at another w (starwood) hotel ever again. too many other better options in chicago - sofitel swisshotel hyatt. the kind of person who likes this hotel are -- year old frat kids who want to run around screaming drunk till the wee hours of the morning. poor value. avoid at all costs.',not_happy
id37850,' arriving well before check-in time and before the person who had booked the room i was made to wait in case i was a stalker. they said they needed to protect the person who had booked the room and that i was not listed on the reservation. strange i produced an id with a name matching the one of the booking and i also gave them a credit card and said that i would take care of the room. (i had neglected to bring the print-out listing me as the other occupant on the room.) thus my stay began in a negative light. then i was told that there were only two rooms and they gave us the better one. on the third floor. we were facing a miniature courtyard looking into people is kitchen windows. there was absolutely no view. one of the reasons i chose the hotel was because of the raves on tripadvisor about the views of the empire state building. worse the toilet was making constant loud dripping sounds until i called for help and they sent an engineer to fix it. there was grout on the tub floor which they had not smoothed down. it stuck up at sharp points and nearly cut my feet. the bed is nightstands were dirty and not cleaned the entire time we were there. everything was sticky and the room was very dark. that being said the rest of the service staff was nice. the audrey cafe staff was sweet. the room itself was shockingly large with a walk in closet and a separate mini-room for the bar with a glass-top on dark wood and mini-fridge with wine glasses hanging on the wall. the chaise lounge was superbly comfortable for watching tv and using the laptop. the bed was a true king size bed. it was truly a huge room for any hotel let alone one close to midtown manhattan. it is in a terrific location for taking the subway or grabbing cabs on park or lex. i asked three times if we could change rooms and they continually told me that the hotel was fully booked for the next day. as we were staying three days i asked if we could change later in our stay. again i was told to ask again. i said i can wait for the room today and just drop my bags and return after the current guests check out. that appeared to be an impossibility. perhaps that is because they still were not sure if i was a stalker or not.',not_happy
id37851,' we just got back from our visit to nyc. we were somewhat hesitant about staying at the muse after reading some of the reviews. our stay was wonderful! the staff was incredibly attentive friendly and helpful. the complimentary wine was a nice bonus. our room was clean and newly remodeled. we plan on staying with the muse on our next trip!',happy
id37852,' four of us stayed at the hudson hotel for - nights at the end of march but it felt like much much longer... the reception area is amazing - buzzing and spacious - but upstairs it is a different story. this hotel feels a bit sorry for itself and seriously needs a make-over. i had a broken window - broken phones broken ac a banging radiator and a broken bed in the three rooms i was moved between amid promises from the night manager which came to nothing. eventually upgraded to a bigger room with a bottle of water by the bed - thought this might be complimentary - but oh no $- added to the bill (twice by mistake - - eventually refunded after a fuss). beware breakfast too - $-- for a help-yourself cooked breakfast - wow! this hotel trades on its style and good value rooms (or that is what our company thought) but both are an illusion - beware the extras lack of space dim (green) lighting and noise. it is in a good position though so something positive but i wouldnt return in a hurry.',not_happy
id37853,' we were at this hotel for the first - nights (--th & --th august ----) of our vacation touring round the u.s.a. and canada and what a great start it was. the hotel was brand new and everything was sparkling clean from the entrance & lobby right through the elevator and up to the room. our room on the executive floor was not exactly huge but was very clean and comfortable and had a lovely waterfront view. the bathroom was bright (important for those of us who need to apply make-up) and clean with a decent range of products. although most rooms have a balcony we did not so it is probably worth specifying if you particularly want one. larry the valet who took us up to our room was polite friendly and helpful. when we explained that we only had one full day in seattle for sightseeing he told us the not to be missed sights and how to get to them. although it lasts one and a half hours we took his recommendation and went on the excellent underground tour . it was good fun and were really glad we took the time to do it. a slight word of warning though. a railway line runs at the back of the hotel and although we were not disturbed by the noise or the vibration (possibly because we were on the next to highest floor) it might be a point worth noting. walking in to the centre of seattle from the hotel involves taking a lift (or steps) and then you have to walk under the fly-over for the highway. this was fine during daylight when the streets were quite busy but we felt a little uneasy when we returned from dinner around --.-- pm as the area was quiet and in places quite dark. would therefore recommend a taxi at night. overall a nice clean hotel with great views and a lovely swimming pool that regrettably we did not have the time to use.',happy
id37854,' we stayed in a nice room overlooking the beautiful green grass the the bay. on a positive note it was just a one minute stroll to the beautiful bay and the rooms were nice and comfortable. however only got one tea bag. when i called for more milk and sugar they took -- minutes to deliver some more. note - they will charge you for everything here - $-- to park your car yourself per night (not even valet parking!!) and the food is waaay overpriced for what it was. also the business centre is expensive to use.',not_happy
id37855,' the people were all great but for the price this hotel needs some attention. the towels were thin and there was only one mirror in the room and that was in the bathroom. this made getting ready for the day difficult. these problems could be easily fixed. overall we had a good stay.',not_happy
id37856,' a very historic beautifully appointed hotel one block from s. michigan ave and art institute of chicago. with hiltonhonors status free wifi and upgraded to executive floor with larger rooms with two bathrooms continental breakfast- evening receptions with pay bar. red line trains access right outside hotel blue line (from- to ord) just - --- blocks away). attentive service. only one major drawback: avoid rooms that hear the train lines on outer perimeter of the hotel. the noise can keep one awake even on the top floors.',happy
id37857,' this hotel is certainly an example of you get what you pay for and for what i paid i was very satisfied. its not a westin or a hyatt but its not priced like one either. for the price of a standard room in other downtown san diego hotels we got a club suite. i wouldnt say the room was big but it does have a bedroom and living room which i find indispensable when traveling with wife and son. the buffet breakfast was better than a lot and free with the club suite. the staff both hotel and restaurant were friendly and helpful. the club room was small but we were usually the only ones there. it had a decent selection of hot and cold appetizers plus free water and sodas. location was great - close to the trolley balboa park gaslamp district and the waterfront although you might want to catch a cab at night. all in all a very nice place to stay in downtown san diego.',happy
id37858,' my family has stayed here four times while traveling through boston and have always had very pleasant experiences. this hotel is one the nicest cleanest most professionally run that i have ever stayed in. plus it is consistent. we have stayed a total of - times and have never had a bad experience. the only caveat is that the hotel pub is quite expensive but hey most hotel restaurants are. the convenience cleanliness and professionalism of the staff cannot be beat. we love this hotel and will keep coming back.',happy
id37859,' great hotel modern and close to times square. loved how fast and easy check-in and check-out was. friendly staff very helpful and efficient. my new husband and i would definitely stay there again. only thing was the mattress of our standard cabin was a bit hard for our liking but we were still able to have - great nights sleep.',happy
id37860,' the location of this hotel was perfect very close to the bart cable cars and great shopping. ive been to san francisco many times and have always stayed with friends in the bay area so i really enjoyed being right in the middle of the city. hotel was clean and they had a surprisingly great restaurant for dinner downstairs. though there are many restaurants nearby their hotel restaurant can definately compete great for dinner but too overpriced for breakfast. i would definately stay here again.',happy
id37861,' i stayed at the hotel whitcomb for a week for work. this wasnt out of choice - my work booked me in there and it was conveniently close to the office. like youre doing now i always check trip advisor for impartial reviews on hotels so i wanted to do some research before i came out. so here is my personal take on the hotel: location: whilst convenient for work i was a lone female traveller visiting the city for the first time. everyone talks about this hotel being convenient for union square etc...but my advice? go to a hotel near union square. this area is rated as the grittiest area of san francisco - be prepared to see lots of homeless people scattered outside the hotel. i am a city girl born and raised in london but even the concierge told me not to walk around the area on my own at night and only some areas were ok in the day time! not the most confidence-inspiring thing to be told on arrival. so even though the bart is literally outside the hotel i didnt want to take my chances so i took a taxi everywhere. there is nothing noteworthy to see in the immediate surroundings of the hotel although there is a theatre nearby if you are planning on watching a play. hotel a historic hotel this may be but it needs some serious updating. yes the lobby is grand and inviting. yes the staff are pleasant enough but the rooms are dated and need a good lick of paint an updated heat-ventilation system and bathrooms need to be ripped out. one word of advice here: book a king room. at least you get the space and a big bed (which by the way are comfortable). the bathroom ventilation system is so loud you may be tempted not to switch the light on and the bath was so stained and uninviting you would rather just have a shower. note: even though the shower temperature indicated hot when you turned the dial to the left i discovered the only way to get hot water was to turn the dial to cold and wait at least - minutes to get hot water. there is no safe in the room which i would have assumed would be a standard requirement? dont expect room service as they do not offer this. another word of advice: bring your own shower gel as they only provide soap. i was on the -nd floor and my room faced the back of the hotel - i was relieved as i had read reviews that the front of the hotel facing market street was too noisy. relieved until at -am in the morning i heard a truck loading and unloading towels til -.--am in the morning. this happened - nights out of my - night stay! also be prepared for a stale old smell in the hallways and the bedrooms. if you dont mind staying in a basic hotel and you are prepared to be in a less than attractive area than this hotel will fulfil your needs. the concierge are very friendly and always hailed a taxi for me - i also felt safe once inside the hotel.',not_happy
id37862,' firstly we enjoyed our stay at the serrano. the evening wine reception is a nice break in the day. the rooms and main area are pleasantly furnished and finished. but... the rooms are very small. our is was a corner room and we really had no extra place to put a thing other than on the bed. our closet was only slightly larger than the door and not quite as deep as a hanger. we each had - small drawer in the cabinet under the tv. also ofarrell street is on the edge of the tenderloin which can lead to a large flow of street people. more than that the garbage trucks use that area for clean up at - am on fri. and mon. making it even louder than usual. this is not a cookie-cutter hotel but it has some detractions from ultimate comfort. -------',not_happy
id37863,' stayed here with my family. great room. i like the large sitting area. huge tv!! the breakfast was much better than most business traveler hotels. plenty of choices. my biggest complaint is that they did not keep the breakfast area stocked. i went down at -:--am and there was plenty. my wife went down at -:-- and they told her that they were out of the hot breakfast and they had taken away the coffee. they were supposed to have breakfast until -:--.',happy
id37864,' i stayed here over new years with my spouse three children and mother-in-law. the purpose of the trip was to pamper my wife and mother in-law at the spa. there was a nice new years eve children is program that allowed us to go out and have dinner. this was a very good program and i recommend it. however everything else about the stay was mediocre at best. -) we had two connecting rooms. it was obviously that the previous occupant was smoking cigarettes or cigars. the smell was terrible. we were moved to another room after several hours. they moved us to a higher floor. this time the room was okay but the hallway smelled very badly. this was simply unacceptable. -) the spa which is supposedly very good was surprisingly average. the service was poor and facilities were not up to par. therefore i must give a mixed review. i dont think that i would return unless i was trying out the golf course which looked nice.',not_happy
id37865,' location cant be beat--steps from the bart (made it easy to get to and from the airport) and even fewer steps to the cable car. decor is modern but not too modern. some rooms are tight but generally laid out well. staff was really friendly. union square is character might not be for everyone but for most visitors it is a good central location and certainly has plenty to offer. as an aside highly recommend cafe claude for dinner. -- minute walk from the hotel. had a great meal!',happy
id37866,' this hotel ticks many boxes - great location with two entrances close to the park and really close to subway stations. we found the room clean and well appointed the beds comfortable and pillows quite good. we were however disappointed that there was no simple coffee making machine in the room as we werent keen to utilize the breakfasts in the hotel. it meant a walk to starbucks each morning to bring back coffee to kick start our day. unlike the other reviewers for this hotel we found the staff a little disinterested and aloof. unfortunately our air-conditioning was not working for the - nights of our stay and the room got very hot at night. the portable clothes line over the bath also didnt work so we had to hang washed socks etc over the towel rails. overall a good hotel that fell slightly short of our expectations - lacks a little soul.',happy
id37867,' just returned from a two-day weekend getaway to pointe hilton tapatio cliffs. a very enjoyable trip - excellent service clean rooms great pools beautiful grounds. most resorts weve visited have their exceptional factor and their fall-down factor - theyve got great pools but terrible service great service but abysmal food terrific food but boring amenities etc. tapatio cliffs is solid across the board - very good choice of pools for different uses very good restaurants very good service very good groundskeeping. we were a little disappointed that the adult pool bar (la cantina) was closed for the weekend as that wouldve made the experience more enjoyable but apparently it is a seasonal restaurant. interestingly this is one of the few resorts weve seen that could serve as both a couples getaway or a family vacation. well be back soon. thanks hilton tapatio cliffs.',happy
id37868,' stayed at the martinique for - nights. very comfortable room and excellent staff - very helpful. hotel is in a good location on --nd st near to many visitor musts. it is an old building but very clean and comfortable. was very busy as it is the base for many airline staff so the lobby was often crowded with luggage. nevertheless a very good place to stay.',happy
id37869,' i booked this hotel primarily for the convenience to ohare. it is a bit of a walk underground with suitcases but stayng out of the cold chicago air was a bonus. after reading some negative reviews i must say that i was pleasantly surprised by the cheerfulness of the staff and the quick service from the housekeeping service. the room we booked was a pretty standard double but i have no complaints. we had plenty of room to navigate around each other. since we arrived late in the day and had a very early flight the next day we decided to order room service. i expect room service to be pricey but the convenience sometimes outweighs the cost. i shared a delicious bacon cheddar burger and fries with my mother and we were very satisfied by our meal. two people can eat for the price of one which makes it more of a value. although we didnt use public transportation on this particular visit to chi-town there is a convenient station linking ohare to downtown that we love. i will stay here again for the shear convenience of the location (and that juicy burger!).',happy
id37870,' we traveled here for a wedding back in october of ---- and i have been meaning to come on and review it! the hotel was wonderful as well as the staff. the atrium-lobby is a very comfortable area to have a drink or just relax. the hotel is very clean and you can tell they are proud of their product. the location is amazing for those who do not rent a car. there are plenty of retaurants-shops in walking distance that could keep you busy for - days. getting a cab if youd like to go outside of the area is easy as pie.',happy
id37871,' i reserved this hotel for a recent trip with my parents. the hotel has a perfect location. the rooms was very modern new and clean. the bathroom shower was perfect after a long day of city tour the shower head is a hit. staff was very helpful and nice they helped me get a taxi the last day to go to the airport. i recommend this hotel ---%.',happy
id37872,' overall i was quite with my stay here. we arrived later in the evening than planned since we crawled through heavy traffic from ny due to the unseasonably intense snowstorm. we were quite tired. the woman at the front desk was courteous and very nice. she had us quickly checked in and offered us a glass of wine (this was way past the wine reception hour) to help unwind after the ordeal! like others mentioned it is very easy to miss the hotel. i saw the sign for the omni parker hotel first which clued me in that --- was coming up. i never spotted the --- sign but i did see the ko cow sign for their steakhouse so i knew the hotel was right there on that corner. having read another review i told my friend to make a left into the side street for valet parking. there is no way of knowing otherwise! no signs at all until youve passed it...and only if youre looking hard (it is on the column post). it is a pretty busy area (depending on the time you arrive) so it is no fun to have to go around and come back for a -nd attempt. tremont is a one way street. the hotel being a kimpton is pet friendly and i saw plenty of dogs. last year i stayed at kimpton is marlowe in cambridge across the charles river and saw only - or - dogs. i also liked that the decor at --- is more restrained. none of the loud leopard prints (not my style) found at marlowe. the hotel wasnt too busy but not sure whether it is because it is a bit off season now or whether the weather kept people away. it was nicely quiet and i only heard the neighbor is door close at night and in the morning. the cleaning crew was not particularly loud. this hotel seems to be following the trend of scenting the public areas (particularly the elevator). im not too keen on this and i found the elevator to be a wee bit strongly scented as if someone wearing strong perfume had just exited. i prefer subtle to no scents but have experienced worse so i considered it acceptable. we really liked our room which had two queen beds with a view of the city. it was adequately spacious given the prime downtown location. i only felt cramped in that i had no good spot to put my luggage. my friend by the window was fine but i was right up against the door. i ended putting the luggage rack up against the bed (so as not to block the door). problem is the bed would prevent my luggage from fully opening as it would push against the top. so when i needed to access it i would pull the rack out and push it back in when done. at least i had a workaround. the view was fabulous overlooking the commons and the city beyond. we were on the --th floor which is nearly at the top. i was pleasantly surprised to find that the windows actually open! it was nice to get a bit of fresh breezy air in. not that it was stuffy. the desk was outfitted with the essentials but not much else. fine for me. i did like the desk chair which appeared to be adjustable (unless it was broken ;) haha!). it was comfortable but supportive. i didnt care for the faux feathery blanket on the bed. it looks nice as a decorative item but from a hygienic standpoint...i quickly took it off the bed. ;) i doubt it gets a regular cleaning because the tag said dry clean. =o the bed was comfy and we had - pillows each. theyre not all the same so keep switching them out until you find one you like. that was a pleasant discovery as i once stayed at a hotel where they had nothing but fat pillows (i asked) that made my neck hurt. i didnt sleep a wink there. =( be forewarned that there is a feather mattress pad. mine had feathers escaping. not realizing this i was disturbed to be poked in the dark by the linens. i feared i was sleeping on unclean linens littered with crusty stains (yes it is happened to me elsewhere). it was only the hard end of the feathers. phew! after pushing them back in it was smooth (literally) sleeping. like other kimptons there is no coffee-hot water maker. you must call it up. i didnt need it this time so it was ok but i understand how people would be upset not knowing this detail. i dont know why they do this except for cost savings? i hope it also means the devices are cleaner being under their watch which i would consider to be the greatest perk (hint! hint! if youre reading kimpton!). fyi the prices for the mini bar items are on the reverse side of the big square paper with the hotel name. i thought it was a giant coaster so i didnt think to look at it. the bathroom was spacious with a pivoting (looked like it) mirror. the shower was nice and hot with decent pressure. the faucets though were odd. at the sink you need to turn them opposite of what is normal (clockwise?) but at the tub it was the normal direction (anti-clockwise?). one niggle with the shower faucet is that there is no indicator of how far you must turn to get the right temperature as it is not a lever with clear stops on either end. once you figure it out you can enjoy the fixture as it matches the sink and is not the ho-hum typical ones. =) for me - to -.- full turns was just right. volume control is the little lever by the way. ;) i didnt care for the toiletries as the scent was a bit too strong for me. the bar soap is the type that leaves that oily feeling after rinsing which i dont like. in the tub that translates to a bit of slipperiness on the feet. i quickly washed it off and then was fine. my only real complaint about --- is the cleaning staff. the shampoo conditioner and lotion are in tubes. i used the lotion shortly after arriving. there was a foil seal under the cap indicating unused. when i showered later i opened the shampoo cap but found no foil seal. hmm...is that because youre in the tub and it would be cumbersome to remove with wet hands? plus where would you put the foil aside from flinging it somewhere in the bathroom? turns out the conditioner had a foil seal so clearly the cleaning staff did not do their job on replacing the used shampoo. =( either way i think it is a silly idea to have people remove tiny foil seals in the shower. im sure some have washed down the drain. i kept mine half attached. ;) as for the location it is truly a prime spot. you have many t stations at your disposal. park st (by the commons) for the red green and orange (if you know how to find it) lines downtown crossing (with its many shops in the area) for the orange line and government center for the blue line (not too far). of course all the landmark spots are nearby. the entire area is a great for walking with the lovely buildings history upscale and not upscale shopping delicious eats theatres and of course for strolls through the park. we didnt get to eat at ko. wed planned for sunday brunch but turns out theyre closed then! the woman at the front desk suggested scollay square to us which id read prior to arriving that it was pretty good. a short walk. much to my delight i found that mooo the steakhouse is right next door. perhaps mooo was not mentioned because it is part of the xv beacon hotel. haha! it was as delicious as id expected. we had no reservations obviously but it wasnt a problem. im not so sure they could have taken us if it were a saturday night. though just a weekend jaunt we had a very pleasant stay and would stay here again. the staff are very courteous and accommodating to your needs. boston is a wonderful city and i never tire of visiting it. i just might try the onyx hotel (the other boston kimpton) out of curiosity the next time im in town. ;)',happy
id37873,' i had not been to cift in about - months. i was up this saturday for the night and wow... the service blew me away. there were smiles everywhere. every single staff person flashed me a smile and endulged my need for fun conversation. lets face it it has always been a cool place... but hey... san francisco is not nyc and not los angeles. in san francisco... we are all beautiful people.. and we want to be treated as such. clift staff have recieved the message and are delivering. bravo... i will so be back!we ate at cuba de asia. oh my gosh... the meal was incredible. we had my goddaughter with us and she is an angel... if she wasnt... i would never have taken her to this kind of restaurant. the staff went way out to make all of us feel like we were royalty. (its not a kid place but this kid is kind of special). our waiter sean i dont even know what to say. he knew every detail spice food texture. he was on the money! he knew when to be there and when to stay away. his recommendations were right on. he was honest handsome and so professional. we wanted to take him home. after dinner it was the redwood room. if you havent been there go. it is expensive but once again the drinks are fantastic and the atomosphere.... energizing. the staff in the redwood room bar none (no pun intended) are about as good as it gets. something is going on because the gang at clift have seen the san francisco light. no more attitude here. the staff are fashionable smart and quite frankly cool. they went way out of their way to treat us well make our evening fun... right down to the manager who checked in to make sure we were having a great night. the staff are still beautiful... but they make you feel the same. something is alive and well at clift. stop by and check it out... you wont be sorry.',happy
id37874,' we stayed at the fairmont while attending a wedding. the rehearsal dinner was in the hotel. our room was great both the event food and breakfast were excellent. everything was very easy and we would definitely return for another stay. make sure you visit the tonga room and hurricane bar one night - definitely worth seeing! the fairmont is where the united nations charter was signed. this and many other historic events are celebrated in the photographs displayed in one of the hallways off the main lobby...dont miss this.',happy
id37875,' convenient location decent hotel not so good wine for an all around rating of somewhere between so-so & fine. the prescott is (moderately) clean the locale and service are good. the door man is nice and the concierge jill is really nice fun and helpful. on the lame side it is the fact that they charge for internet. all hotels charge enough or if they dont think so charge me a few $ is more and stop with the nickle & dime routine. it is so ghetto. really charging money to those who are most likely to stay for business (and review you) for something that costs the hotel next to nothing. lack of class. the cafe next door offers free wifi and that is a $-- tab with good food. tip: breakfast next door @ honey honey is a must.',not_happy
id37876,' this hotel is welll located heart downtown walking distance from a slew of restaurants (--th ave) the only negative thing about this hotel is the price they charge for parking',happy
id37877,' our family stayed here for - nights in early december as part of our usa vacation from australia and had an excellent experience. the staff were welcoming and friendly the room was a good size and the parking next door was easy and convenient. we loved the heated outdoor spa and pool - even in winter. the hotel is in a good central location to san diego sites provided you have a vehicle and a gps ! very close to fashion valley mall. the on-site little store was also very handy. would fully recommend this to all travellers and vacationers.',happy
id37878,' just went on a trip with friends in sept. ---- and this holiday inn express is nice just like most of them are. the front desk was helpful and kind and the rooms were nice and cool in the hot texas weather. nothing much to complain about except for the people who try and hit you up in the parking lot for money. alos the continental breakfast just like all of them was below average. i suppose if you can function off of a glass of pulpy orange juice and a bannana your good to go. but again worth the pay.',happy
id37879,' we had a very nice stay in seattle at the warwick i would stay here again. the location is excellent for shopping and doing all the touristy things you will want to do with an awesome grocery store across the street called ralph is . we had a nice room facing the space needle which i would highly recommend asking for as we also saw some rooms from the outside that i would not want to be in as the view would be non-existent. my only gripe was a couple of the front desk staff were very un-informed about the area and directions etc which i found highly unprofessional. but over all good place and enjoyable.',happy
id37880,' my first foray into internet dating ended in a decision to meet a cpa from san francisco for dinner beginning at the lobby of the omni. im a low-key single mom who hardly ever goes out. so i pulled out my audrey hepburn black dress some black shoes and pearls. no stockings or make-up; not my thing. think near-prim. i get there and cant find my would-be beau. so i ask at the front desk. no luck. i proceed to the restaurant the bar the vip lounge and back to the front desk. then i try to reach the fellow via cellphone from a payphone. while im struggling to connect to him the short guard escorts me from the premises as i was not a paying guest off to my beat up blue volvo stationwagon with a carseat in the back -- the obvious conclusion being that i was an er working girl. friends ive travelled in europe and up and down the east coast and have never experienced such a bizarre thing. the atmosphere over there is somewhere between icy and outright nasty and the mentality is of a fort under siege. i can think of no more unpleasant way to get introduced to the city of los angeles!',not_happy
id37881,' we stayed at the belleclaire for - nights in march ---- at a time when there was heavy reconstruction on-going in their lobby. hence i will comment only on the room the location and the staff. the room was very nice and on the -th floor with fine views on broadway street. it was one of their more expensive rooms and therefore we did expect something above average and this it certainly was. we were extremely with it and the bed was one of the better hotel beds we have slept in. once outside the room the hotel showed its age occasionally but we were not bothered much by that and rather enjoyed the fantastic location (- blocks from central park walking distance to the metropolitan opera subway close by and a very good grocery store next door). the staff was attentive and very helpful.',happy
id37882,' we stayed for two nights. this hotel is in a good location on fisherman is wharf. there is a supermarket - minutes away for provisions. the rooms are clean and reasonably sized. coffee is available from reception every morning every evening there is wine available in reception. this was a great idea as you got to talk to other guests it was a very friendly occasion. there is a restaurant attached to this hotel with good food. overall - a really nice hotel and reasonably priced.',happy
id37883,' this is by far the best value in san diego for beach front accommodations. the hotel is literally right on the boardwalk of ocean beach. the rooms are clean air conditioned and well maintained considering the age of the hotel and the fact that salt air can wreak havoc on structures. the staff was friendly attentive and accommodating. the courtyard was very cute and family friendly. small tables and chairs were out there to allow mingling with the other families who were staying there. it is also dog friendly and that was a nice touch as ocean beach is the most dog friendly community in san diego. we live in the area but love staying over at the beach to allow us to enjoy the great night life and music that ob offers. this is again the best value we have found in all of san diego for a beach front staycation. jim & linda rosa san diego ca',happy
id37884,' if you have money to burn the hotel is great but in my opinion not worth the price. the price was ok about $--- a night. valet was expensive i think it was $-- a day. cabs are easy to access. if you stay here you will have to take a cab for most of the attractions i think it was about an average of $-.-- to every place we went. it’s a dingy location and the lobby is on the -rd floor…which is strange to me. not impressed with the bathroom at all… not exactly a - star bathroom. they had some kind of oil potpourri that made me and my boyfriend pretty nauseas. you can’t use the fridge because it is full of things you can purchase. be careful do not touch anything in it unless you plan to buy it. the fridge has sensors in it. also you will be charged a fee if you choose to store food in it. breakfast is also pretty pricey. overall a nice breakfast selection except for the stale bacon. we did not venture into the lounge but it seemed nice. it smelled like fish in the lobby at several points it might have been something being cooked in the restaurant -lounge. my major warning do not use the map they give you at the hotel. it’s horrible. example- the marker #-- on the map says christian science center museum of fine arts etc. the streets the marker is in between on the map are not the streets where the museum of fine arts is located. if you want to find your way around boston invest the $- -$-- on a tourist guide. i highly recommend the north end for dining. for seafood try the chart house and mccormicks and schmicks so good! don’t go to cheers in quincy square the food the food made us sick to our stomachs. go to the aquarium it was fun.',not_happy
id37885,' my room wa an executive studio. well appoinged and loarge. the staff was vey charming and welful. the michelango has been uneven over the years ususally around the attitude toward guessts. this timw they excellent with the two exception of helpuf but a little frosty. will be coming back on next trip to new york.',happy
id37886,' the one area that could have been a bit sanitary was the bathroom. before i stepped into the shower the tub inside was full of hairs. we had ran out of kleenex and their was not a spare in the room. the bed was comfy and view was very nice. other than a few hairs in the tub we enjoyed the breakfast especially the waffle maker and had a great time in san fran.',not_happy
id37887,' my wife and i booked a two night stay at the westin lacantera resort. the lobby and public areas were very nice and check in was quick and friendly. our room was clean however the view was of a bland courtyard. the heavenly bed had lumpy and worn out pillows that needed to be replaced and the comforter was like a heavy mat. we also found most of the staff unfriendly. i would recommend that guests not use any of the services offered they are overpriced for what you receive ($--.-- for a - minute phone call and a $--.-- resort fee per day that is not mentioned when making a reservation). the heating and cooling system was not working properly. you have to select a temperature and the system is supposed to maintain that temperature. however in our room all night it would get hot then cold hot then cold. the best part of the stay was the heavenly bath that featured a shower with two heads a nice double sink and a toilet area that can be closed off from the rest of the bathroom. if you would like to dine away from the resort you have to travel about - to - miles to find a selection of restaurants (unless you like to eat at the mall). overall the hotel was a disappointment. in the future we will try another hotel when in the area.',not_happy
id37888,' i recently had a - day break in nyc with a girlfriend. it was both our first visit to nyc. the hotel was spot on. the staff are incredible they simply cannot do enough for you and their service cannot be faulted. bar having to pay for internet usage and maybe a new interior decorator to boost a few decorative aspects in the rooms (odd flower features!) we really enjoyed our stay. the room was fantastic size good view of the river - huge and very comfortable double beds and everything was spotlessly clean. thank you to all the staff for their brilliant and friendly service.',happy
id37889,' the staff were fantastic hotel was beautiful and in a great location. i stayed here for - nights. the concierge was so friendly and helpful throughout our entire stay. i would definitely stay here again loved it.',happy
id37890,' so here is the story. the good: the broadway plaza has great rooms. theyre clean theyre comfy and if youre not a princess youll be just fine. think holiday inn pre-makeover. nothing super special but just fine. the place is small but there is nothing about the rooms to make you cringe. certainly a better deal than pennsylvania hotel where my bathroom looked like something out of a horror film. the workers are generally friendly but there is some slight snappiness at the front desk when theyre busy. the bad: the lobby is tiny. not a big deal unless youre checking in at the same time as other guests. the elevator can take forever sometimes since there is only - that guests can use. the free breakfast room is pretty overrated. it is more like a lounge in the back of a bank where employees drink a cheap bad coffee mid-morning and toast bread in a toaster that grandma should have thrown out - years ago. the ugly: new york is not a pretty city. you will generally feel unsafe anywhere in the city especially if youre not used to it. that said this neighborhood is not touristy whatsoever and if youre not a new yorker than youre going to feel out of place and possibly weary of your surroundings the first day or two. do not go upstairs at the pizza place next door. there were no seats and we ventured up there only to find drug deals going down all around us. keep in mind this is new york and it happens anyway - just maybe not as noticeably in other places. if youre going out at night have the desk guy flag you a car. if you walk straight into the car then there are no issues. if youre in a group not a huge deal. nice and affordable hotels are hard to find in nyc and this one isnt horrible but if youre a first timer and youre not street savvy do yourself a favor and spend a couple of extra bucks closer to times square where the lights are always bright and nothing lurks in the shadows. also note that expedia overrated this hotel. it is not by any means more than - stars. not at all.',not_happy
id37891,' i love everything about this boutique hilton hotel. the best location near to subways theaters restaurants. and with the best nice and always helpful stuff. from bell men to front desk housekeepers ... guest managers. cant wait to come back.',happy
id37892,' comfy beds well appointed rooms par for the course for the conrad. breakfast was delicious! valet or self park in the lot right accross the street and walk to everything!',happy
id37893,' we had booked at another hotel up the street but chose not to stay there because the surrounding neighborhood was so rough it made us uncomfortable to walk through there with a young child. so we were worried about finding a room with a big volleyball tournament in town. the fairfield staff had almost full occupancy but they did have a king room available. we had our young child with us and they were able to squeeze rollaway in the room for us. the room was nice clean and we had a pleasant stay and it was easy walking distance to the inner harbor - less than -- minutes.. they really saved us our vacation. next time we come to baltimore we will come back to the fairfield!',happy
id37894,' just returned from our second delightful stay this year at the mayflower park. we had a -th floor suite -- lovely sitting room with separate bedroom. my husband normally rises earlier than i so this is a perfect arrangement for us. a wet sink bar with coffee maker in the sitting room allows him to sit at the desk to write while he enjoys morning coffee. comfy sofa armchair with ottoman and cocktail table and windows on two sides make this room a pleasant place to hang out. we enjoyed a terrific lunch and breakfast the next day in andaluca and had a nightcap in oliver is after the baseball game. both rooms are attractive and friendly environments. this hotel is a real winner and we feel totally at home staying there. well be back...',happy
id37895,' the restrooms adjacent to the foyer and restaurant-bar are the cleanest in the area. not only the celanest of all restrooms in the hotel but of six square-blocks extending to just beyond -th and congress. the restrooms are worth visiting whether youve booked the lbj suite or just stopping in after lunch.',happy
id37896,' i stayed at the district hotel for - nights. the price was good under a -- for d.c. the room was small only room for a full sizes bed and a chair. bathroom was clean but tiles on the floor were coming up door world not close properly tiles in the shower were loose. overall condition of the hotel rundown i would not recommend this hotel unless you just needed a place to sleep and nothing ells. staff was nice location ok with in walking distance to the metro and dupont circle.',not_happy
id37897,' this holiday inn is just on the fringes of downtown and the shuttle they provide is convenient but always crowded. they work together with the hampton inn shuttle next door to accomodate everyone but it would be nice if it ran more frequently in the morning and later into the evening in the summer (it stays light so much longer and folks are out later). the front desk staff was very accomodating. the young man who was there when we checked in and when we checked out was running a very busy reception area by himself but his attitude was polite hospitable and genuine! he needs a raise. rooms were very clean and we have no complaints. we brought in food and used the microwave and refrigerator. breakfast was great and although we did not eat the dinners provided mon-thurs it smelled good! general area of town a little sketchy for a mom with two teens but we would stay again.',happy
id37898,' the travel agent booked this hotel and this was the only hotel out of -- that i did not book myself although hotel sounded ok this was part of the deal for the airfares location is excellent rooms ok staff variable some very helpful others not so . we stayed here for - nights and then - night later in our trip problems (a) given a smoking room when a non smoking room was asked were re allocated but it was a hassle (b) came back one afternoon not only had the room be tidied but things had been put away which immediately led to the thoughts that stuff had been stolen but nothing was missing complained and assistant manager very undestanding and gave us a voucher for a meal in their restaurant . (c) restaurant very expensive and only ate there because of the voucher for - night staff arrogant also charged us for items we did not have felt very uncomfortable (d) on second stay room only had - shutter complained and comment was the problem had not been reported did get another room but it was more hassle especially as it did not get to hotel till - in the morning as there were delays on the train',not_happy
id37899,' after many stays at the silver cloud i have decided that this little hotel is worth a review. firstly the rooms are are clean and neat the restaurant is fairly good with great bar service thank you brenda and scott! the front desk while okay in the past has improved greatly! thank you to michelle in particular for being so accommodating and sympathetic to frustrated guests!',happy
id37900,' overall i thought the villa florence was okay based on the price i paid through hotels.com. had i paid their normal room rate i would have been very disapointed. i was in town for a conference and i needed to purchase two hotel rooms for - nights. the rates at most of the conference approved hotels were between $--- and $--- per night but those rooms sold out almost immediately. once i got around to making my reservation most of the - star hotels in san fran were looking for upwards of $--- per night. i was able to get the two rooms for $--- each and then i had a --% off coupon from hotels.com so the cost before tax was just $--- per night. at that rate i was much more forgiving of some of the shortcomings of the hotel than i would have been if i was paying $--- per night. so what were the shortcomings? there was dried blood on the bed comforter which unfortunately i didnt notice until the morning after i slept it in. i left a note for the maid to change the comforter which was done. it was gross but it was fixed after the first night. there is no central air conditioning just a window air conditioner. not a deal breaker but it does let more of the outside noise into the room and it gives you an idea of the age of the hotel. speaking of noise outside the room - there is a lot of it. there was a street performer who parked himself right outside my window every evening from about -:--pm until --:--pm. if the street performer was a mime i wouldnt have had any issues. this guy however was a drummer! he had a full drum set on the street corner and he played for two hours straight each and every night. i traveled to san fran from the east coast so for the first two nights -pm to --pm west coast time felt like --pm to -am. once i fell asleep i would then be disturbed by all of the delivery trucks stopping at all of the restuarants or newspaper delivery points around -:--am. every few minutes there would be the beep beep beep of those trucks backing up outside my window. the rooms are very small and no counters at all in the bathroom. the carpet in the hallways is quite old and somewhat run down. so - after all of this - why did i rate it - stars and not - star? -) as previously mentioned the price was great. -) the hotel staff was exceptional. everyone from the front desk to the conceierge to the staff walking in the hallways were very friendly and always willing to help. -) location location location. it was right in union square so the shopping was great it was only about - blocks from the bart municipal transit station and there were more than enough restuarants and bars within walking distance. i didnt have a car in san fran and that was good because i think the hotel charge for parking was upwards of $-- per night. i also walked through china town to fishermans warf. that is a longer walk but still doable. if i was traveling with my wife or family i would probably look for a - star hotel the next time i am in town but for two business colleagues traveling i think villa florence worked out just fine especially considering the price paid. on my last night in town i was able to take a portion of the money i saved and purchase my wife a nice bracelet at tiffany is which made the shortcomings of the hotel all the more bearable.',not_happy
id37901,' we had a wonderful stay and loved the ease of walking through the city. everything is so easy to get to from here! you will love your experience from the moment you arrive to your departure!',happy
id37902,' book a boutique-style-room at the chandler inn and you wont be disappointed! the service is great the room is tasteful great bed good tv and a very friendly staff downstairs at the front desk. great neighborhood as well! make use of the parking garage at clarendon st. youll get a great discount of the hotel. i am from amsterdam so high parking rates is something we are unfortunately used to so we think this was really cheap! $-- for -.- days! great deal!',happy
id37903,' great location rooms were clean and bed very comfortable but hotel overall needs a renovation. it is very dated.',happy
id37904,' this hotel was clean has a very accomodating staff comfortable beds a great location and is quiet. i loved the morning coffee-tea and evening wine in the lobby. i could easily recommend this hotel to my friends.',happy
id37905,' staying in this hotel was one of the best experiences ive had as a traveller. the rooms the service the food was all of an exceptional standard from arrival to departure i could not have asked for more from the valet is to the manager and even the pool staff! all teh staff were always asking if we needed anything else directions water advice. we had a car and it was always available within - minutes. we had to wait about -- minutes once we first arrived we didnt mind as we were drinking bellini is however as we had to wait the manager sent us up a bottle of champagne and strawberries. that was such a nice touch. the restaurtant was fantastic we ordered pastas and were expecting small servings. they came out with - baking trays with our pastas on them and served them on our plates and left the remainder for us to finish (we coudlnt). the bill was about $--- for both of us including wine entree is and mains. (i know as guests we get --% off) but it was certainly value for money. i have no doubt this hotel will become more popular as time passes its a classy place with attentive and friendly staff and thats a great combination.',happy
id37906,' we stayed in hudson rooms both times. they are all very large and the views vary. from good to spectacular. the higher floor the better. we have not seen the city views. there is very little noise at all. the trade off for staying on this quiet avenue is that it is a bit of a walk to the subway and there are very few businesses on --th at all. great beds and very generous space for a hotel room in any city. get yourself in touch with nandi at the front desk. she is one of the nicest and most accommodating kimpton employees i have ever come across. they have a (deserved) reputation for being chilly. nandi is warm welcoming and charming and will make your stay as perfect as possible. now we dont want to stay anywhere else.',happy
id37907,' the lenox hotel in boston offers great service old world boston charm........and conveniently located to many restaurants fenway (we walked!) and shopping! would definately stay there again!',happy
id37908,' great hotel.very friendly staff and and and all round fantastic place to stay.quite central to all major attractions and very close to broadway and empire state building.rooms were excellent but the view was not great but we booked a non city view room.not a problem.beds and bathroom were parfect and every facility is catered for.only tip i can give is it is better to have your breakfast outside the hotel as there is better choice and its new york.also the hotel will store baggage for free after you check out if you have a late flight.definitly worth staying here.',happy
id37909,' we just returned from a three night stay at the elysee. it could not have been better. there were nine ladies and every single one of us felt that we made the right choice. meeting in the morning in their second flour lounge was terrific. we could set an approximate time to meet and would then be able to enjoy the best continental breakfest we have ever had. fresh was the word of the day. could it get any better. yes. the wine and cheese hours were spectacular. after walking all day and before the theater we just loved meeting there. we also loved the location. if i had to make one comment it would be that the carpet in our suite should be replaced. however carpet or not this is where my husband and i are staying on our next trip there.',happy
id37910,' i stayed here for a business trip and truly enjoyed the hotel. the rooms are beautifully decorated with spacious marble bathrooms. i ordered room service several times and it was exceptionally good each time. the food at the bar - including an extensive sushi menu - was also very good. there is a nice gym with a trainer on site who is to work with hotel guests! i also had a good experience with their security department after i left as i had forgotten something in my room - they were responsive and helpful. i would definitely go back to this hotel when im back in chicago.',happy
id37911,' i am a member of an afternoon tea club and our group chose the palace hotel as a location for our tea experience in june. the ambiance was wonderful but if i had known how bad the service was going to be i would have voted to go somewhere else. at the palace tea is served from ---pm on saturdays. we arrived -- minutes early and were told to come back at - to be seated. when we came back we stood in a long line and were ignored when we arrived at the front. as another party was seated ahead of us we tried to follow a hostess who appeared to be waiving us on. she rudely trurned us back and we waited a couple more minutes for someone to notice us and seat us. we were a large party of - and we were treated like second class citizens. we waited -- minutes before one of us finally called the waiter over. he rudely told us that we would have to wait since everyone was seated for tea at the same time. our group was understanding of the circumstances but we were the last table to have our tea order taken at -- minutes after we had arrived. the waiter could have at least apologized and acknowledged our existance in that time. there was food on the table when we arrived but we had vegitarians in our party and the vegetarian sandwiches were unmarked. the chid in our group had to wait an entire hour to get her special sandwiches and treat. overall we had a very unhappy experience. because we were a party of - they forced us to give a tip to a waiter who did not deserve it. dont bother going to tea at the palace hotel. smaller tea shops are more personable and you get a lot more for your money.',not_happy
id37912,' just returned from a - night stay at the sofitel. stayed in a basic room and found it to be fairly spacious. i didnt feel like it was a small room at all. actually a standard sized hotel room. we had a view of the hollywood sign and the rainfall shower. the rooms were very nicely decorated and the bed was very comfortable. i typically go to la to spend time with family and need a place to drop off my bags and sleep. this is a hotel i would recommend for someone visiting la. across the street from the beverly center close to melrose and hollywood blvd. the staff is friendly and prices are reasonable. valet was $---day gym was free and like a smaller version of a brand new ballys. lots of room and all new equipment. the only complaint i have is that in the morning we could hear our neighbors tv. im not sure if they had it turned up loud or if the walls were that thin but i never heard any other noise from that room (no talking etc) just the tv in the morning. i would gladly stay again.',happy
id37913,' our family of four recently stayed at the orchard garden hotel april -----. after doing extensive research on trip adivsor i booked this hotel as one of our stops during our spring break road trip. we had a fabulous stay. loved this wonderful property. the employees the service the cleanliness and the wonderful rooms were all a pleasure. the breakfast worked well for all of us. something for everyone including two kids. the location was perfect and we could not find fault with a thing. looking forward to staying at the orchard garden hotel the next time we visit san francisco!',happy
id37914,' overall this is a decent hotel with an excellent staff. it is not an especially good value at --- on weekends though as omni nearby is well under --- on weekends and is a good value. with taxes and the --.-- insulting resort fee(where did these resort fees come from anyway) the room was mid--- is when all said and done. this last weekend i stayed here and was turned down asking for an upgrade with my starwood card. no big deal i was just asking but then i went to my room which was ----. this room though with windows had absolutely no view except for the pigeon droppings and empty cigarette package on the roof on the landing outside the window. had to go to an event quickly so i did not ask for a change inasmuch as i was turned down prior. my suggestion is ask for a decent room as there clearly are duds. best thing is the attentive well trained staff.',not_happy
id37915,' my family and i stayed here at the end of november. i almost always take my own soap and if i forget i go and buy it. this hotel claims they are - stars and their bath products are supposed to be from a well known spa so i thought hey how bad can it be? . real bad!!! my skin had an allergic reaction to this horrible soap and lotion and i scratched non stop day and night for - weeks and am still itchy. i have been to - different doctors which included an allergist a dermatologist and the er!!! i was told my skin has severely reacted to something i have used which has caused my psoriasis to flare up like never before. and the only thing i have done different is use the bath products at this so called - star hotel. in almost -- years i have never experienced skin problems even half as bad as i have since staying at the hotel. the staff was not helpful parking was outrageous security questioned us like we were trying to steal something for the first time ever at a -+star hotel i was charged for milk for my baby the call button on the intercom from the parking garage was not functioning so i had to walk back into the hotel. im sure there is more but i cant think with the burning sensation around my eyes!!! overall a horrible experience! guess we should just stick with the sheraton. irritated beyond belief!',not_happy
id37916,' this hotel was great! it is located on the better part of van buren. rooms were in excellent condition--even had granite in the bathrooms. perfect for a business trip. located close to downtown. standard continental breakfast.',happy
id37917,' from the moment i stepped my travel-weary body into the this hotel i was instantly rejuvinated. my shuttle door was opened for me and my luggage brought inside where i was quickly checked into my room. throughout my stay i was greeted by all employees and no request was too outlandish. complimenty newspaper outside your door great aveda products a selection of dvd is to watch on the flatscreen tv and a luxurious bath made it difficult for me to leave the room for sightseeing! the bed was extremely comfortable and their bathrobes are worth buying so you can have a little luxury at home. location-wise this hotel is an relaxing -- minute walk to union sqaure and right next door to the china gate. cabs are easy to come by and there is a valet service available if you have a car. the room-service breakfast was delicious but if you would like some atmosphere there is a lovely french-style cafe across the road. starbucks is one block over and a lovely sushi bar just down the way. there are a fair amount of homeless people in this part of town but i never felt unsafe - even when walking by myself at night. when my shuttle service did not arrive in time to take me to the airport the lovely concierge offered up their towncar at no extra charge. i look forward to my next stay at this lovely hotel.',happy
id37918,' i heard about the pierre from a friend of mine a few years back but just got the opportunity to try it out. i wanted to make our trip to ny special since it was my husband is --th birthday. from the moment of arrival everything was impeccable. the staff was more than gracious our parkview room was prepared for the occasion- with a little birthday cake & bottle of champagne! we loved our stay & absolutely recommend to everyone. a true four seasons experience...',happy
id37919,' yes the room is small and the tv on top of the wardrobe is just weird. but this reasonably priced well located hotel has its charms. the beds were comfy and the room was clean. there was a really cute window seat that our teenage daughter loved to use as a bed (in addition to the two full-size queen beds in the room). only drawback: fire alarm went off at -:-- a.m. because of a knucklehead using the microwave improperly downstairs. hotel staff should probably monitor that better. when we checked in it took a while for them to get to us. service not a+ but still okay.',happy
id37920,' i was at a conference for the international facility managers association in san antonio between october --th and november -nd and stayed at this hotel. it was really convenient to the convention center and the riverwalk so the location was great. the front desk staff were professional and very helpful and the lobby looked much as you would expect from a major brand hotel. the problem hit me when i got off the elevator on a high level of the hotel [ yes i have good status with this brand ] dirty hallways. although the room was a good size i can honestly say i have never seen carpet in a - star hotel so poorly maintained. it was filthy. there were at least three very noticeable stains that could have been anything from coffee to soda to – you don’t want to know. do yourself a favor – stay at one of the other hotels near the convention center in san antonio.',not_happy
id37921,' i recently stayed at sofitel in new york city. the hotel is a very comfortable choice as the location is near perfect. the rooms are nice especially considering ny hotel standards. the breakfast is not cheap but actually it felt worth it spending -- dollars including tip for two as the portions are large service is great and fresh juice coffee tea and bread is free with endless refills. hotel service was always perfect. highly recommended! next time i return to new york this hotel will be my first choice.',happy
id37922,' this hotel is just what you expect from a marriott- clean reasonably upmarket bit pricey for drinks reasonably helpful staff and centrally located. there is absolutely nothing wrong with this hotel and the beds are extremely soft with the best pillows ever but it really is just a big chain hotel!',happy
id37923,' had a great stay from check in to check out. it is pricey especially parking but overall it is worth it. i was in a jr suite with a harbor view. the room was huge and well appointed. the room and bathroom were very clean. nice amenities in the bathroom. i tried all of the eating venues. the --- grille menu seemed a little limited but the quality was good. the deli was very good with a wide selection of salads sandwhiches and pastries. there are many places to eat and drink in the immediate area. one weird thing was they will not let you use one their luggage carts without a bellman.',happy
id37924,' lenfant plaza hotel is undergoing renovations currently and the savings are substantial. i stayed saturday august --th for $-- + tax. the price was so good for what you get i returned labor day weekend sept -nd and paid $-- +tax. this hotel is atop a metro stop which carries four lines through it blue orange green and yellow. to have this much conveience to dc and the metro system at this cost is unheard of. im sure once renovations are complete you will be lucky to find a room here for $---. the only off points are the renovations of course which includes scaffolding and some drilling during the day. also the rooms are a tad outdated hence the need for renovations. however for the price this can be overlooked. i recommend this hotel for an extremely good price in an extremely good location.',happy
id37925,' hotel contessa did a fabulous job helping us plan our wedding reception event. the room was beautiful and food was a rave review from our guest.the hotel staff was extremely friendly and helpful. all our guest that stayed at the contessa were extremely pleased with their accommodations. i would recommend the hotel contessa to anyone looking for a great place to plan an event or stay in san antonio.',happy
id37926,' we love the town and country!!! we stay here at least everyother year for a convention and decided to come back with the faimily. this was our second family fun getaway . we have two girls who love to hang out at the pool and eat at the various onsite restaurants. we were especially impressed and suprised by the movie in the rose garden. over all great experience as always. thank town and county and thank you mark yunker!',happy
id37927,' not what i expected for a hawthorn suites but was ok. you can tell by the lobby and rooms its an older property. ok room and kitchen has a stove microwave and refrigerator. bed was a little hard bathroom was small. great staff but location makes it a little hard to find.',not_happy
id37928,' spent two nights here in early march. westin gets my vote for most improved chain overall. i love those heavenly beds showers toiletries. my room was subdued in color calming and sleek. it might have needed one more chair because it is pretty austere...but i liked it very much. glad to see they havent removed the minibars as so many properties have. service and front desk personel all excellent and must say that the buffett breakfast was one of the best and most substantial offerings ive seen in a long time. also had a really good lunch at the palm on the ground level of the hotel. that being said the tabor center is sad--the shopping just mediocre with very little to excite you. i noticed a substantial number of homeless sitting around the food court. it is a shame because it takes away from the hotel itself.',happy
id37929,' - blocks from light street-harbor--perfect if you like to walk and get a feel for the city. beautiful modern lobby and lobby lounge area. delicious food reasonably priced drinks super friendly server. clean spacious room. asked for ballpark view and w',happy
id37930,' stayed at the elan the weekend of june --- ----. my employer usually uses le meridien which is around the corner on la cienega but it closed on the -th for a long renovation. sofitel just up the street was too expensive. the elan lived up to the promises made on its web site. it is a clean simple small property in a fabulous location. i walked to weho nightlife breakfast and shopping on -rd street dinner and shopping at the beverly center. in fact i valet parked my car at - p.m. on friday and had no need to drive again until - p.m. on saturday---very unusual for l.a.! i stayed in room --- which is on the street side southwest corner. i recommend the room unless you are super-sensitive to street noise as it had its own private balcony. views werent great but from one corner of the balcony i could see the hollywood hills. directly across the street was a taco bell and a goodwill store; to the west macy is and bloomingdale is were so close you could practically throw a baseball and hit the side of their building. room itself was fairly spare but had everything one would need and it was very clean. modern well-appointed nice carpeting good furniture good bed nice linens and a clean bathroom with good quality soaps and shampoos. honor bar. free wireless internet. yes free. you dont get that in the fancy places! i got a rate of $----night through my corporate travel agent which beat the hotel is own web site by $---night. valet parking was $---night which isnt cheap but not bad really. there are nearby meters and when i did use my car i sometimes parked at a meter rather than go through the whole valet drop-off procedure. not to worry though: when you call for your car it is usually curbside within three minutes; the garage is under the building. there arent many amenties on-site but really who cares? you can walk to shopping restaurants nightlife etc. there is a very small fitness center with - or - treadmills and stair machines. but it is l.a. for goodness sake so if you want to go running you just hit the streets. (actually i recommend visiting runyon canyon park for a fun hike-run and incredible views of the l.a. city basin; about a -- or -- minute drive from the hotel.) room rate includes continental breakfast in the lobby. this was really quite decent: cereals pastries fresh fruit yogurt juices coffee-tea. what more do you need? plenty of tables and seating areas with views onto beverly blvd. where you can eat. also some seating on patio. there is a small business center room with a computer and printer where i printed out my boarding pass for flight home plus a small conference table. nothing fancy but if you needed to have a little business meeting with a few associates it would be fine. staff were uniformly pleasant cheerful helpful from the valet-doorman guy to the desk clerk to the maids. no complaints there. one thing i was puzzled about was what the views are from the rooms that are on the inner corridor. as i mentioned i was in a room on the exterior of the building on a corner but the hallway went in a full rectangle so the inner rooms must look out onto some sort of courtyard or something. i would ask for a room onto the back alley or onto the street myself. again i highly recommend room --- as it is a corner room with balcony. so often you book a room at a hotel that looks kinda cool on the web site and then you get there only to have your expectations not met and your hopes dashed. the elan was a pleasant surprise. keep your expectations realistic (this aint the four seasons folks) and youll be . need nightlife? lots nearby and apparently the bar at the aforementioned sofitel a --minute walk has quite the scene.',happy
id37931,' we stayed at the palomar in westwood for one night on x-mas with our two small dogs. this is a great hotel whether or not you travel with pets. it is certainly the most pet-friendly hotel weve visited. we ran into at least a dozen other visitors with dogs of all sizes. the hotel staff sincerely respected our pets; everyone we encountered seemed to know how to deal with dogs and dog quirks (fear yapping barking etc.) palomar charges no extra fees to bring dogs and no cleaning deposits. we appreciate that they acknowledge the reality that most traveling pets are trained respectful and less likely to damage a hotel room than the average human traveler. aside from all this we were impressed with the palomar as a stand-alone hotel that we will most likely stay at again the next time we come through l.a. - with or without our dogs. westwood is a nice place to stay - clean safe (for l.a.) convenient and fun. the palomar appears recently renovated - everything in the room was modern and comfortable from the big bed good bathroom and large t.v. our room was relatively quiet and clean. we suspect we were put on a dog-designated floor since we heard other dogs but we found nothing in our room suggesting that it was less clean or more used (by dogs) than any other room weve stayed in. during our stay we and our dogs enjoyed the complimentary evening wine pouring in the lobby with other guests and their dogs and then enjoyed take-out with some friends and our dogs in the lobby by the fire.',happy
id37932,' we were looking for a cheap option to spend the night on our way to texas and chose this clarion. the phrase you get what you pay for rings loud and clear. i had to go back to the front desk three times upon check in because my keys wouldnt work in the door. the third time i was given a different room. the room was okay and i didnt see any evidence of bugs (i always check for bedbugs at hotels even fancy ones). the beds slept nice but the air condition did not cool well. upon leaving check out was a breeze. two hours after checking out and into arkansas one of my children realized he had left his king size pillow in the room. we called the hotel and were told the housekeepers hadnt finished for the day and they would let us know if they found it. it is a king size pillow in a colored pillow case shouldnt be hard to differentiate from hotel pillows right? wrong..they couldnt find it. now granted my kid should have kept up with it in the first place but for them to not find it is ludicrous. so i was thankful i only stayed one night so the housekeeping staff didnt have a chance to not find any of our other belongings. all in all if you are looking for a cheap hotel for one night i would say go for it but beware because it is true you do get what you pay for!!',not_happy
id37933,' i loved hotel giraffe. the rooms were spotless the service impeccable. they staff always went out of their way to make our stay a wonderful experience. the evening wine reception and breakfast were very good. overall i felt comfortable and would definately stay again. my only complaint was the street noise at night from our bedroom. but the sheets bed and pillows were very comfortable and i attribute the noise to the busy location of park ave and the fact that there were balconies. loved the roof top bar. will be back in the future.',happy
id37934,' my brother and i stayed at this property for - nights. the hotel itself is nicely designed with a atrium restaurant indoor-outdoor pool hot tub and of course rooms. we booked through priceline so our price was great. i would not pay rack rate for this property. location: generally the hotel is in a good location but the entry-exit can be tricky. once you have that down it is not a bad spot. there are plenty of restaurants nearby and shopping in the arboretum area of austin. hotel: not bad but not up to the standards of other holiday inns i have stayed at. one really odd fact is that the entrance of the hotel does not have automatic or double doors. this is not really a problem but i have not stayed in a hotel without a sliding main entrance door (or revolving door) for over -- years. for a motel - that would be fine but this is a supposedly renovated holiday inn. rooms: very comfortable bed desk tv alarm-clock etc. the bathroom was ok it could use a remodel though. the tile is a bit dated and the hot water took forever (if at all) to get hot. it was very clean though. i found the ac loud it woke me up almost every time it came on...but it did work well. parking: plenty of on site parking. pool: interesting indoor-outdoor pool with a swim through to get outside. the pool was closed until our last day but it was nice. there is also an indoor hot tub. gym: decent for a hotel gym. treadmill bicycle and a multi-weight-exercise machine. there were also two free weights....a --lb and --lb. odd that there were only the two size weights and they are on the further extremes of size. it would be better to have one set of -- or -- lb weights. wifi: fast and free. tv: plenty of channels and they all worked great. overall: overall this is a nice hotel and if you get a deal it is good. i would not pay the rack rate though.',not_happy
id37935,' right when we checked in the mood was set we had booked a room without a room but they upgraded us to one with a view and it was just delightfull. we maybe came in the right season but it was so cute when it started to snow with the christmas market right outside there is the cutest little bar with hot drinks and a fire and you could roast marshmellows. and the location is just right you want to go see a musical? no problem just a few blocks away you want to shop? no problem madisson and fifth avenue are like righ next door and the hotel is like situated in an oase in this big city because once u get to bryant park with (in december) it is scating rink and all the cute shops its not like ur in a big city and u can relax. and in the summer its a nice quiet park. i just loved it and the rooms are designer but functual and the tub is very roomy and comfortable. when coming to ny whatever u plan on doing it is just a great home away from home.',happy
id37936,' we stood there back in september --. we had a great time. the hotel is very good with an old charm. i would give it - starts if not for the rooms. some of the furniture was outdated. yes i realize this is an old hotel but some of the furniture could use some care. other than that excellent service staff and location. i miss seattle.',happy
id37937,' my family and i stayed for - days in may. the reception staff were most welcoming and continued to be like that for the duration of our stay. we had a double room which was good in size and quite comfortable. the bathroom was serviceable but pretty average. room cleanliness and housekeeping were poor. pool area was of good size but the furniture could do with repairing or updating and only - umbrella in the whole area. the hotel is close to good restaurants and most hollywood attractions and is in a reasonably quite location. if you want to eat in the food at the bar is quite good quality with generous size serves. we would stay again as the positives outweigh the negatives.(may have just had a lazy housekeeper) but only for a couple of days.',not_happy
id37938,' this is a great little hotel. stylish rooms with great colors super comfortable beds and interesting room layouts. the area is near u of washington and university way with restaurants and shops is just one block away. also a nice touch: two kiosks in the lobby that offer free internest access (keep it to -- minutes though). the only disappointing feature of the hotel: the fitness room was not good--outdated equipment crammed into a small room. im not sure if there is a fitness center close by but i wouldnt be surprised. id stay here again even though when i first booked i was a little disappointed because i wasnt staying at a downtown hotel. all in all a great little hotel. ps: cab to downtown seattle ran me around $-- per trip.',happy
id37939,' we decided to stay here because it claimed to be pet friendly and its central location. it was obviously an stop over for airport travelers and not convenient for a weekend getaway. los angeles is definitely not pet friendly at all! if your looking for a good place to take your pet huntington or long beach is nice. as for the actual stay the rooms were clean but unfortunately they chose to clean after --pm. they were horribly loud! we will never stay here again. beware travelers that want a peaceful sleep!!!',not_happy
id37940,' wrong end of manhattan pretty soulless and stark especially the bar. maight be good if youre ddoing business in the area. no sense of luxury here',not_happy
id37941,' we booked the hudson over christmas at an awesome rate (---.--) but i was worried as to what i would find based on some of the reviews. we were so pleasantly surprised! yes the vibe is cool chic and even funky but the staff could not have been nicer the food was great and the library was an awesome place for a predinner cocktail or to just hang out and read your book. upon arrival we asked if we could up grade to a suite for christmas day-no problem! and boy was that nice-bedroom livingroom bar area - bathrooms enough room for us to spread out and open gifts. if you want a brightly lit spacious room this place is not for you. this hotel is supposed to be like a night club. that is the whole theme throughout. remember that the morgan group are the people that invented the velvet rope! this hotel is set up for the party and they make no bones about it. dont come to it if you are a business traveler or a family with small children-you will not be happy as this in not what the hotel is meant to be. we loved the location we loved the way you could step out of the doors and get a cab-hailed for you by the hotel staff....we would stay again-if we could get a good price again (of course i wouldnt pay full new york city prices on any hotel) remember....leave the brief case kids and attitude at home! be nice to these people and they will bend over backwards to make sure your stay is a good one!',not_happy
id37942,' this hotel offer great value compared to other hotels in san francisco that we checked. very helpful and friendly staff. only dissapointment was the breakfast which consisted of some greasy danish and coffee in plastic cups. the free wine hour from --- pm was a very pleasant thing. and also free internet in the lobby. the room wasnt the largest i have stayed in but comfortable beds and a good minibar. large bathroom with jacuzzi lovely! would definately stay at the beresford arms again.',happy
id37943,' days has everything you need for a short stay in san diego. close to seaworld fashion valley and you can catch the historic trolley tour to old town and the bus to downtown easily from outside the bunz restaurant. rooms were clean service was friendly and quiet at night. some of the shuttle bus services listed in the brochure were unavailable which was disappointing but staff were approachable to discuss other arrangements.',happy
id37944,' we stayed at this hotel for one night in mid february in a king non-smoking room. we found it an excellent choice for our money. the rooms were very clean. we also enjoyed the inside heated pool. there are many restaurants very near the hotel. the hotel was very accessable from i---. we recommend this hotel for couples or even families',happy
id37945,' i dont usually stay at expensive places on vacation because i dont plan on being in the hotel more then to recover for the next day of running around! watertown looked like a fair price for the area so we took a chance. were we pleasantly suprised!after - days the only complaint i had was the pop machine ate my money once for - soda but the nice man at the front desk wouldnt let me leave without taking -! free parking thats huge in seattle!! nearby freeways and storesthe college and parks. super clean and they run a great place...kicked butt on any chain type joint i usually go with! thanks!!',happy
id37946,' each summer my husband and i visit seattle and take in some baseball. we always make the trip when the toronto blue jays are visiting. we always stay at the warwick. until last year (----) when someone else made the reservations. it was not the same at all. this year i made my own reservations early so we would be back at the warwick! so much better! i love the hospitality the warmer reception area the wonderful lounge and everyone treats you like family! so much more welcoming than the huge hotels and much more friendly! we love it there and we will be back next year again!',happy
id37947,' the advantages of staying at this hotel are it is in a good location and if you are traveling with kids it has a full kitchen and the rooms are large. however it is by no means a luxury hotel. the linens were very thin the bed was really soft the ceilings are very low and the decor is so dated. dont stay here for a romantic getaway! we stayed only one night and then moved to the mayflower for the rest of our trip.',not_happy
id37948,' -nd annual mother-daughter trip to nyc. the hilton times square was the perfect location. literally everything we wanted to do was within steps. mary poppins madame t. is wax museum ripleys dave & buster is. but best of all was the customer service at t',happy
id37949,' this hotel was on the recommened list for patients at johns hopkins university hospital. my husband and i traveled with family one of which was to undergo surgery. the hotel was a wonderful example of how to refurbish a former bank building from the early ---- is. we found the rooms clean and modern with all the necessary conveniences. the shuttle service provided by the hotel to the hospital the waterfront restaurants etc. was exceptional and always on time. however what sets this hotel a part from others is the exceptional staff. several evenings the manager visited with us checking on our stay our well-being and making us feel cared about. and the sales manager wilka naciemento how do you adequately describe the care and concern of such a delightful young woman. after a stressful day at the hospital she always charmed us with her good humor and lightened our anxiety level considerably. when we returned to the hotel with our family member after a - day stay in the hospital after his surgery wilka was right out to the shuttle with the wheel chair greeting him and insisting on bringing him back into the hotel. there could be do better ambassador than wilka for the hotel. from every front desk employee shuttle drivers cleaning personel the woman who set out the breakfast foods and of course the manager and wilka these folks made the place a most worthy hotel choice and obviously a well managed hotel. the four of us unanimously recommend the holiday inn express.',happy
id37950,' lobby is well done and the restaurant is nice with a lounge-bar. the hotel has a hollowed square shape to it. the restaurant is on the first floor with nothing but sky up above. this hollowed cavern makes for lots of echoed noise in the morning. the rooms are recently redone well kept. the furniture is very nice and the now standard -ft hd flat screen tv. like most business traveling hotels the internet will cost you. the staff was very friendly and the location of the hotel is perfect if you need to depart from philadelphia airport early. although it is close to the airport there is no noise from the jets. there is really nothing in walking distance to shop or eat.',happy
id37951,' i was staying in the hotel for one week. i could get a room for --$ per day. as required i got a quiet room (it was at the very end of the -th floor). the room was relatively small but well equipped. i think the price of --$ cannot be beaten by any other hotel around. hotel staff acted very professional. would go there again.',happy
id37952,' this hotel is beautiful! great views from any side of the hotel. the hotel is in a great area dupont cirlcle. great restaurants are just a quick walk outside the hotel. the hotel lobby is very inviting and easy for conversation.',happy
id37953,' stayed for - nights and thought it was an ok hotel in a great location. to find good hotel deals in chicago is not easy i learned that even an ordinary hotel room can cost more than $--- a night which i find absolutely insane. this hotel was the cheapest marriott option in town. we paid around $--- per night not too bad. continental breakfast included. the room was nothing special. the interior was nothing to write home about but the bed was comfortable (marriott is beds are the best). the room was of standard size but i guess small for american standards. desk staff seemed very busy and not particulary helpful. they seemed almost annoyed when asked a simple question. when we asked for an adapter they just gave us an adress where we could buy one. i think it is very strange that a hotel in a major city dont have adapters. anyway we loved the location walking distance to many of the main attractions including navy pier and would recommend this property if you do not wish to pay the ridiculous prices some of the other hotels are charging.',not_happy
id37954,' the hotel is in a wonderful location. easy walking distance to bars shopping and great restaurants (try la condesa next door--you wont regret it). however the hotel is crawing with ---somethings and is a bit worsened by the fact that a non-hotel guest can purchase a $-- pool pass to wet (the hotel is pool). while the amenities are fantastic at the hotel the pool was littered with side way hat wearing graphic tee sporting and loud talking -- year olds. for some this may be great but was a bit much to handle for me. overall the staff was very accomodating; however the pool staff is short and you will wait a while for a drink or food. pros: -great location -clean spacious night life spot -wonderful amenities -staff is willing and able to help. very friendly cons: -young is an understatement (if you have a family or are a couple: head down to four seasons) -on weekend nights this hotel lobby becomes a bit of a hot spot for a very young crowd - pool gets crowded. get there early and just be prepared for large young groups',happy
id37955,' this hotel is convenient and easy access to major freeways. the room was pretty generic basic - beds the pillows were very small and not real comfortable. the room was clean. the bad part is the location of the pool and it was dirty.the pool is right behind the dennys basically in the parking lot. there were a couple shady characters watching us from the denny is parking lot and some shady characters hanging outside our room.there was loud noises from the room upstairs. the breakfast was pretty sad. if you have young children who want a hotel with a pool do not stay here. we visited the pool once but didnt enter. if you need a room to just spend one night as you are passing through this hotel will be fine. if you plan on staying few days find someplace else. the tv also had very limited channels. when i called to reserve the room i requested a refridgerator they said i would have to request one when i arrived. they did not have any available but would put me on the waiting list. we stayed - nights and they never brought us a refridgerator.',not_happy
id37956,' love staying at this four seasons. food is great and love the central location...',happy
id37957,' this hotel was clearly grand in it is day but sadly that day has come and gone. just the fact that it was older and not well kept wouldnt have been bothersome but it felt seedy',not_happy
id37958,' pros: nice large rooms. very modern with great sectional couch w-ottoman large flat screen tv marble countertops fridge great pillows and down comforters. several great restaurants within walking distance. cons: if you smoke this is a non-smoking hotel even though when i booked it online it asked if i preferred smoking or non-smoking. so i didnt know until i arrived that it was a non-smoking hotel. and believe me they mean it! inside your room there is a little card that says: there will be a $---.-- charge to your bill if you smoke in the room!!! needless to say we had to go outside everytime we needed to smoke.',happy
id37959,' i had the pleasure of staying at this hotel for - days - nights. i had a great view of the city from my room. the room was clean tastefully decorated and current. the bed was so comfortable i couldnt wait to go to bed at night (and i hated to get up in the morning). i wish my bed at home was as confortable! the conference rooms and public restrooms were always clean and free of clutter. the meals catered by the hotel were excellent as well. my only complaint was that the conference rooms were freezing despite wearing layers. the staff were never able to improve on this even though comments were made the first day.',happy
id37960,' i had a great stay at this retreat and appreciated the way the hotel took care of their customers and loved the amenities and the huge room. cant wait to go back to see the spa and relax when im in austin!',happy
id37961,' i was coming back from a bowl game at the downtown alamodome which is about one mile away from this motel. i was stuck in heavy traffic and wasnt able to get into the hotel until about -:-- in the morning. the staff was very helpful and accommodating even though we arrived so late. as far as the room goes it is what it is. it is a plain room and when we thought we had a problem with one of our beds the staff came in personally to change our sheets and was very friendly. he also told me about the particular king sized bed i had and how hard it would be to get up in the morning.. he was right. it was the most comfortable bed of my - days of travel this week. so if you need a bed and a safe place to stay with good customer service then i would recommend this motel. dont have the highest expectations as far as the rooms as concerned but it is certainly serviceable.',happy
id37962,' i was at the tudor hotel for - nights and was really surprised at how lovely it was! like many other reviews i quickly came to the conclusion that nyc hotels are very expensive so wasnt really expecting much particularly as some reviews said the rooms at the tudor were not very big. however we clearly got a lucky draw as our room was lovely and really spacious(we had a twin room)! we checked in easy were never bothered and location wise it is great! a -- minute walk to grand central station and right round the corner from the hotel is a grocery store subway and dunkin donuts shops! what more do you need?!',happy
id37963,' this hotel is a bargain compared to other hotels in new york city but please put things in perspective: -) if you expect things to be like a --star hotel go to a --star hotel. this hotel was clean enough for me. just like visiting a friend or relative who lives in an old house. not perfect but good enough. -) if you are the queasy-type-because-i-cant-shower-pee-etc-in a hallway bathroom please go (and pay for) a --star hotel. morningside was cheap enough clean enough for a $----- hotel in a city where rooms average two or three times that. nothing more nothing less. would love a tv in the rooms but otherwise it was just what i paid for: a place to sleep and shine up. btw saw no mice-bedbugs. just a stray cockroach. stomped it lived to tell.',not_happy
id37964,' we at holzer center for cancer care in gallipolis ohio wanted to give a very sick patient a weekendwho by the way really had not had one for sometime due to cancer.this patient is early --s with - children and not alot of money or hope.we called and spoke with reservations and they gave us a price on a room with - beds.we talked it over and called the next day and spoke to a very wonderful lady named beverly kinney.she went above and beyond.i explained the situation to her about this patientshe gave them a villainstead of room with -bedsa welcome basketwith game tokens for the children to use in the game room and breakfast for -daysand also let them check in early.the patient and the family had a wonderful weekend and the children did not want to leave. thank you beverly and fort rapids for making a very ill persons weekend a dream come true. i give you -- stars. thank-you debi pyles holzer center for cancer care',happy
id37965,' i was in town for a trade show and chose this location instead of the omni. the location is conveniently connected to the circle center mall for any last minute things you may need. it also connects to the skywalk so you can walk to most places downtown indoors if the weather is bad. the made to order breakfast is good but the continental offerings are better than most other hotels. lucas oil stadium is a short walk away. there are every type of eating and drinking establishments in every price category within a - block radius walk as well. the rooms are clean and spacious and the sitting area is comfy. i found the hotel to be quiet as well. there is a casino built in the basement but you dont really know its there. there seem to be an increase in panhandlers downtown but not in front of this hotel. plan ahead as all of the road construction on one-way streets downtown makes navigating tricky.',happy
id37966,' ive stayed here several times. it is a very nice hotel with amazing central park views & access. i would definitely stay here again. negatives: not close to the downtown action (if you like it) touristy hard to find casual bars-restaurants',happy
id37967,' what is important in a hotel? - clean and airy room - ability to open the window - location the place is very well appointed the staff in general is ok - not very friendly but not unfriendly either. you cannot open the windows but when we indicated that we would need to eave the hotel if the windows could not be opened a junior suite with balcony was offered against a small surcharge. breakfast is a la carte only and the buffet at the weekend is disappointing. location is amazing for the magnificent mile and you find a running map water and towel directly at the concierge. a european - star hotel!',happy
id37968,' we stayed at the omni for a conference in the sd convention center. the location was very convenient to shopping food and entertainment. the best part of the hotel was the service we received. the concierge desk had - wonderful employees: justin and robert. they both helped us out with diner reservations and tours. everyone in the hotel staff was helpful and friendly. i would recommend this hotel to anyone that wants contemporary luxury. if you want to check out a padres game make the reservation through the hotel for the extra perks.',happy
id37969,' after arriving on a long flight from the uk we were glad to arrive at the hotel and be swiftly checked in. our room was on the --th floor and had clearly been recently refurbished. the room was small but had everything we needed good free wi fi and good storage space. the bathroom was very small and needed updating. the shower head is very low! the lobby is small but has a decent little bar which is reasonably priced. cookies apples and tea-coffee are all free and this was a great little extra. we had $-- room credit included in our rate and we used this in the lucques restaurant for breakfast. the short stack pancakes come highly recommended! excellent location easy to use the cable cars and we found that most sights were in walking distance.',happy
id37970,' thanks for making this a great experience. the price of this motel and the great quality was excellent.',happy
id37971,' spent the most fabulous weekend at henderson is wharf inn. from beginning to end just an amazing stay. so many wonderful touches made this visit outstanding from the complimentary bottle of wine and the huge continental breakfast offerings. great location in fells point region of baltimore lots to do in the immediate area.',happy
id37972,' great big glass tour next to the convention center and right on the bayfront. walking distance (with a convenient footbridge from the lobby to petco park baseball stadium and the gaslamp district of san diego. a pleasant stroll up the harbor on a nice day rewards with great views of the marina and boats. plenty of eating and drinking options at the hotel and great views from the rooms. lovely outdoor pool as well. we found that even with paying for parking and internet this was still a cheaper option than many of the alternatives. we would love to come back again sometime.',happy
id37973,' a good central hotel in dc room was nice spacious and very clean. reception staff and concierge were all lovely and really helpful - a credit to the company. however some of the restaurant staff in the evening were a bit cheeky the way they spoke to us over bearing as you were trying to eat (must have been pestered every - minutes or so by two different members of staff) over familiar in the way they spoke to us and tried to charge us extra on our bill one night by nearly --% due to their mistake actually felt like they were trying to con us and it wasnt a genuine mistake. found a large beetle in my napkin that night too member of staff didnt seem to believe me and looked himself before replacing my napkin! restaurant staff on the evenings of -- and -- sept spoiled what would have been a great hotel stay.',not_happy
id37974,' july -- ---- we took our children to visit time squire and we had stayed at the time hotel @ time squire it was perfect spot. the service was excellent; employees were very pleasant and helpful. our children and we had great weekend.',happy
id37975,' stayed at the sheraton from july ---. the location is perfect!. it is right in the heart of downtown. close to some serious shopping and walking distance to the pike place market and an abundance of restaurants. the rooms are plain and clean theyre nothing special to write home about but who cares when all you do is sleep in them anyways. the electrical outlets were old and worn. i tried to plug in my blowdryer and straightener and couldnt they just kept falling out. i was charged an extra --.-- for wi-fi access that barely worked. i called the front desk and was told they would waive the --.-- charge. parking is not included in the room rate. be prepared to cough out an extra --.-- per day plus -.-- wa state parking tax. my estimated total when i booked online for - nights was was ---.-- including taxes. my actual charge was ---.-- > ---.-- per night room tax --.-- pn seattle tourism tax -.-- pn and the parking fees pn.! also i was still charged --.-- for the wi-fi that was supposed to be waived.. an error on the hotels part that they corrected.',not_happy
id37976,' great location excellent rooms great breakfast buffet and good fitness center',happy
id37977,' had pretty neutral expectation sof this hotel mainly as we were taking the kids with us this time so were unsure of how theyd adapt (even tho theyre seasoned travellers!) our suite was just perfect a real home form home. the business set up and facilities within the room were the best wed ever seen-not that we used them. we were comfy warm safe and there was plenty of floor space for the kids to play about on. the kitchenette proved quite useful too. the front desk and bell staff were v helpful and always very upbeat. the restaurant attached to the hotel the barking dog served up superb quality home made food at very reasonable prices.',happy
id37978,' stayed here one night on a business trip. chose this embassy suites due to location close to where i was going. it is an older hotel but it has been renovated and the rooms were in very good shape. the service was very good the breakfast was good and overall i liked it. some have said this hotel is in an industrial area which implies a negative. it is close to a development of distribution warehouse buildings but it is not a blighted area by any means. it is also close to northfield a nice retail development with lots of shopping & nice restaurants.',happy
id37979,' this no-frills hotel (no ice machine no cable tv) seemed just fine to me on my recent --night stay. the location upper west side right near the park and the metropolitan art museum etc. is ideal (and blessedly out of the noisy crowded theatre district). i was on my own so i opted for a single with semi-private bathroom. my room was small but clean quiet and quite functional. as far as i could tell my floor (-nd) had two bathrooms shared by perhaps -- rooms. both were relatively roomy convenient and clean. i never had to wait and never saw anyone else. very minimal but pleasant service in this hotel. i paid $---.--.',happy
id37980,' when you look at the hotel from the outside it looks nice and so does the atrium.. but when they say all rooms ar enovated do not believe them. we booked and executive one- bedroom suite on the executive floors. the hallways are nasty-old the appliances in the room are scratched and nasty. the bed was as hard as a rock and the bathroom was the worst part.. old tile wood trims (old) and comode did not work that good it just weezed for like ten minutes. select guest program did not provide what it said it would either. i hate having to write bad reviews and i was really looking forward to this hotel but we left -- minutes after we got there.',not_happy
id37981,' weve stayed here - times over the last - years and will be back again when next in sf. the upgraded rooms and furnishings are well above any comparable national chain and kept very clean. it is very fairly priced for the quality received at this motor court motel. managers henry and emma are great.',happy
id37982,' i am ambivalent about this hotel mainly because of the service. aside from the pleasant gym attendant and waitstaff in the restaurants the other employees were less effective than automated voice response units. they did get their jobs done but offered nothing without prompting. otherwise i enjoyed the marina location. it is a nice area for walking and the pool was great. the marina tower room was fine. the club breakfast had a good selection of items. this is a good option if youre arriving on a late flight and just want to jump on a quick shuttle to your room. by the way i didnt hear a single plane during my stay. a helicopter once while outside but otherwise no excess noise at all.',not_happy
id37983,' my wife and i have stayed at the grand hyatt several times in the past and always found it satisfactory. the hotel was recently renovated and it is now better than ever. the location is excellent and the room was clean and nicely decorated in a modern fashion. the bathroom took on a zen quality which we really enjoyed. in addition the staff at the hotel were friendly and helpful. the only thing we found undesirable about the hotel was their coffee - market shop. the food was over priced. the coffee was tepid and the staff at the market shop were indifferent. the hotel is located next to grand central station and i would highly recommend getting coffee and pastries there. this time around while visiting nyc we walked the brooklyn bridge and went to the nyc botanical garden in the bronx. both were a lot of fun.',happy
id37984,' pros...good size room at a very good location...near cable cars ghiradellis square and fisherman is warf. cons...the parking...$--+ per night. to avoid paying the usual parking fees of $-- - $-- a night you would have to stay at a real lousy motel-hotel.',happy
id37985,' i stayed - nights in november. the room charge was so reasonable for the location. -- seconds to china town and you can reach any place on foot. many shops and restaurants are close to this hotel. so i think i will come back if i go san francisco again on business.',happy
id37986,' this is our preferred memphis hotel. it is always nice and clean. this stay was no different except upon check-in i noticed a bunch of teenage boys. i asked about them and the receptionist informed me that they were a traveling baseball team. i requested to be far away from them. she assured me that i wouldnt be bothered ........ wrong!! i listened to boys in the stairwell until -am.....i was furious!! at check out i informed the front desk and she simply said ill tell their coach !! huh?? anyway next time if there are groups of young people ill choose another property. other than the lack of rest this property did not disappoint',not_happy
id37987,' my husband and i love inn at the market. we stay one night every year right before christmas to rejuvenate and relax before the holiday madness. we always feel refreshed and spoiled. you are -- feet from pike place market and several excellent restaurants and bars. the rooms are spacious and clean and the beds are really comfortable. you get a lot of luxury right downtown for a reasonable price.',happy
id37988,' we live about -- minutes from the jw but the property makes it feel like we are on vacation. from the friendly valets to the fellas that open the lobby doors to the efficient check in and attentive pool restaurant wait staff. used all the pools lazy river and the kids played in the splash pools. ate at roys...great deals at the hour. no worries recomending this property.',happy
id37989,' i selected le meridien for a romantic weekend in san francisco for my wife is birthday after finding an excellent rate at the hotel is website. when i checked in at reception and mentioned that it was my wife is birthday they were nice enough to upgrade us to a large corner room with a spectacular view of the bay. unfortunately the key cards they provided did not work. neither did the second set or the third or the fourth. each department was blaming another for the problem with the keys as if i cared why the keys were not working. eventually security let us into our room. when i left the hotel for the afternoon i was assured that engineering had resolved the issue and the next set of keys would work. unfortunately they did not. the security guard who let us in the next time told us that he was surprised that they are still using this room as the electronic lock had not worked properly for several weeks. after an immediate call to the manager we were offered free cocktails and free breakfast for our inconvenience which i felt was an adequate albeit overdue response from the supposed - star hotel. other than this service (and maintenance) glitch everything was fantastic. the entire property was modern and tastefully furnished and very clean. i hope to give them another opportunity demonstrate how nice this hotel can be.',not_happy
id37990,' right off i--- & exit --- - old st. augustine road (or left depending north or south starting point). staff polite professional and extremely welcoming. decor at least in my limited knowledge of design could be called asian-comtemporary - very relaxing. accommodations lived up to my hiltonhhonors profile requests - wanting nothing. morning breakfast service was different - the usual table-seating arrangements but with a long bar w-stools seating for approximately -- - -- guests. great for those business travelers who want to keep their attire unwrinkled. check-out swift pleasnt and painless. definitely want to return!!!',happy
id37991,' girlfriend and i stayed here on july ---. room was ok. we did have a nice view of the elevator :-\ we heard people talking-screaming very clearly as well as a baby is cry....perhaps the room was haunted? nawww...just that the walls where paper thin. bed was nice-clean same for the bathroom. cleaning staff was very helpful and friendly. cant say the same for the front desk staff....well not all the front desk staff....but you know.. it takes only one person to ruin it for the rest . only bad thing about the westin is the lack of parking. valet parking @ $--(tax included) per day was excessive. all in all nice hotel but i would not stay again. oh yeah make sure they dont have the place rented out for a party...damn music didnt stop till --:-- am :-}',not_happy
id37992,' the staff are very friendly and welcoming. the place is just in need of some rehab. the neighborhood seems a little sketchy. located very close to the airport it is convenient when you dont want to be far from phx. spent the next two nights at the holiday inn suites a few blocks north. it was like a resort in comparison. crowne plaza really needs to do a better job protecting their brand because there are some well kept properties and then you have ones like this.',not_happy
id37993,' i stayed in this hotel -th november for - nights and loved every minute. the location could not be better service is excellent the hotel itself is lovely and has a great atmosphere! rooms are very clean although compact but everything you need in there! anyway who goes to new york to sit in their room!?!? i would go back to this hotel again but stay longer! thanks for a fab week!',happy
id37994,' i admit i dont like hotels with pedestrian unfriendly access like this one where you basically have to walk across the parking garage driveway and through the porte cochere to get inside. i also dont like the fact that the lobby is a level higher and you have to navigate several sharp underlit corners to get to the check-in. so let is put aside the design issues (which do not end in the lobby) and go straight to the room. i have never stayed in a hotel charging north of $--- a night that provided so little in-room info about the hotel and surrounding area. no services directory. no area map. only a lousy paid-advertising boston book with no focus on the area. and not even a phone book. i could however have bought linens from the westin home collection. is it really too much to spring for copies of - or - local magazines that cover entertainment and dining options? and the capper was finding some very long hair on the shower wall the next morning; a surprise i hope not to encounter even in any motel. maybe i should overlook these shortcomings. after all there were two small warm bottles of poland spring water available in the room for $- apiece. poor service and price gouging is an odd service philosophy.',not_happy
id37995,' stayed at this hilton for - days and im glad i chose this property over the others on the bay and in the gaslamp area. had a high floor with a beautiful view of the bay and city. the accomodations were great the location fantastic and food choices plentiful. a walk over the pedstrian bridge and you are at petco park or lower gaslamp. close to the coronado ferry convention center seaport village and the old town trolley tours. the pool and spa were fantastic too. i would defintely stay at this propoerty again.',happy
id37996,' stayed here for one night in april - using up some gold passport points as i wanted to try the place out. overall i think the andaz is a very welcome addition to hyatt is otherwise lamentable offering in new york - the grand hyatt - which is awful. enjoyed my stay at the andaz and would definitely come back again. concept so as a few people have already mentioned the andaz doesnt have a conventional front desk-reception. when you enter youre straight into a kind of lounge area where they serve coffee and muffins in the daytime and wine in the evening. check in is done via notebook-tablet pcs by rather charming hosts. the mood is young casual kind of upscale and reasonably relaxed. it is not a self-consciously boutique-y type of hotel but it is contemporary - perhaps the days of overly dark lobbies and hotel costes-type soundtracks are coming to an end! the andaz is in a former barclays office building and shares space with a residential development next door. they reference the financial past of the building in some of the branding and artwork in the hotel which is nice for a chain hotel. branding and signage is minimal outside. if youre arriving by cab worth knowing that the entrance is actually on water street - you may want to tell the driver to take you to the corner of wall street with water street rather than -- wall st. rooms these are massive. i stayed in a standard double on the --th floor. not much of a view as the buildings are quite densely packed around here and the hotel doesnt go higher than the --th floor. but the rooms - very comfortable. the main feature is a kind of rotating unit in the centre which combines a wardrobe with full length mirror part of the minibar and a small cupboard. the unit spins --- degrees - you can see youself in bed if that is your kind of thing. flatscreen tv with a mirror fixed to the back and a kind of dressing table arrangement going on there. window seats if you need more space. huge bathtub - but be aware it takes a while to fill. mine took almost -- minutes so not for those in a hurry. the rest of the bathroom is a wetroom with a rainfall showerhead and lots of reflective black tiles - seems that this hotel is designed for people who like to look at themselves a lot... good quality toiletries - and in a decent size too - --ml rather than the standard -- or --. part of the bathroom wall is glass so if you angle the tv right you can watch from the tub alrhough there arent any speakers so youll have to turn the volume up a bit. the room has a loft sort of feel - high ceilings dark wood floors white walls. very nice indeed. downsides - think someone else mentioned that the furniture was already showing signs of wear and tear and i must agree. theyve chosen a light wood veneer for the main units and you can some chipping-scuffing already. other - the air conditioning unit wasnt as good as it could be - not a problem in april but come summer... not a standard hotel aircon unit so not ceiling mounted. instead it was side mounted towards the back wall of the room - my suspicion is that it may not be powerful enough to cool such a large amount of space. though that may just be my room. food ordered room service. had a great chicken paillard - arrived on time tasted great. had breakfast in the wall and water restaurant. quite a generous brunch spread going on plus all the usuals to order. service could do with tightening up - how hard is it to get an egg order right? apprarently fairly... gym in the basement - not so bad as far as hotel gyms go but as usual the weights only go up to about --kg and the ceiling isnt really high enough to accommodate the pullup bars so be careful of your head! location right downtown this isnt the most obvious location for someone on holiday. however the financial district actually has a lot going for it. it is quiet it is near the seaport it is near brooklyn bridge it is near the second branch of abercrombie & fitch (which means no queueing although inside it is still the same wretched shopping experience). perhaps not for the first time visitor to new york but definitely an option for anyone making a repeat visit. i enjoyed my stay enormously and liked the andaz concept - i hope they put in the effort to maintain things as i get the impression that hotel chains dont really look after their boutique brands very well (which is presumably why every single one of starwood is w hotels in new york has such a bad rating). theyre opening an andaz on -th avenue sometime soon - going to give that a go next.',happy
id37997,' the hotel is in a fantastic location - you can get anywhere in the city easily and quickly. the room was large for nyc standards and very attractive. the staff answered any questions we had and were very helpful. i highly recommend it!',happy
id37998,' stayed for - nights in july ----. clean room (two queens) fairly spacious although not huge. overlooked the pool which was very nice until the last night when some conference guests decided to sit outside the window drinking and chatting until -am. the grounds around the hotel are very attractive although i think this is to impress the conference guests rather than anything else. not really geared for family holiday accommodation. a nice hotel although im sure there are better for the money.',not_happy
id37999,' my husband had an extended business trip to nyc and i convinced him to stay at the french quarters after our great experience there last year. he really enoyed the homey feeling space to work and location. he was there for over two weeks. we were able to join him and once again cannot say enough about it. the rooms are comfortable. we had a two bedroom two bath room on the fourth floor that also has a pull out sofa. everybody was comfortable. the rooms are quiet there are good restaurants nearby and the staff is friendly. thank you colin and to your staff for taking care of car services restaurant recommendations and also a bakery recommendation so we could get a birthday cake for our -- year old son who joined us. we will definitely be back!',happy
id38000,' impeccably appointed the personnel were eager to assist and delightfully pleasant. this new and very clean secure hotel is located in a bustling vibrant culturally rich and diverse area. local residents were shopping businesses are thriving and at night the streets were crowded with young adults of all ages. lower manhattan is much less pretentious than midtown and as a result our visit was comfortable and invigorating with more to see than we could cover in the - full days we had allotted.',happy
id38001,' i got to stay here for free so i cant complain. the hotel was a good value overall. i am a starwood preferred member so we were put in that floor. nice rooms but althought the room was posted as a non-smoking room the room smelled somewhat smokie but not bad. i was just staying for one night so i didnt ask to be changed. overall an ok value for the price.',not_happy
id38002,' their housekeeping were the worse i ever seen. only clean your room once a week. their job was just change bedsheet throw rubbish and waiting you give them tips. even your plate and cup in your small kitchen they also dont bother help u to clean. sofa also old and dirty. you even feel whole body itchy after sit in their sofa. breakfast too lousy. location can consideration good. staffs attitude quite good.',not_happy
id38003,' stayed here on business. great service at front desk check in. disappointed with amenities not a great coffee option restaurant options were average. room was large bed was excellent nice desk average bathroom. overall hotel is fading a little. i would stay again at the right price although i would check other options next time i am in the area.',not_happy
id38004,' this hotel was older but kept up very well. location is perfect for any where you want to get. pool closed early on week ends and we did not get to use it but it looked very inviting and the deck outside was terrific ! staff very knowledgable and very helpful as well. rooms were clean and efficient with comfortable beds. we would stay here again!',happy
id38005,' a friend and i stayed at the rouge this weekend and i couldnt have been happier. when i got to the hotel i was offered an upgrade to an executive king room. i waited not even ten minutes while it was finished being cleaned and the front desk staff was so nice. yes they were young but im not sure why this was an issue for a previous reviewer. they offered me bottled water while i waited and were very friendly. when i got to my room i was so glad i upgraded. the room was huge! i looked out onto --th street. as for street noise yes there was some but nothing that bothered me at all. the room was clean the bed was amazing and there was plenty of space to spread out. when my friend arrived later that night his name wasnt on the reservation so the front desk called up to check that it was okay for him to come up. several times he had to get to his car and they were always so nice when taking us down to where we had parked. the walls are a bit thin - we could hear the ladies in the room next door every once in awhile - but it is a hotel. i think that is fairly common and it never kept us from sleeping. it is not too far from the metro but i dont mind walking so maybe for others it would be too far. there are plenty of places nearby to eat. overall i had a wonderful stay. im going to baltimore in august and i will be staying at the kimpton hotel there as well. i wouldnt consider anyplace else!',happy
id38006,' this hotel really took me by surprise. it is a little gem in my opinion and photographs etc cannot do this hotel any justice. it is a very high standard hotel with exceptional customer service from the reception and the rooms are of a very clean - star standard. the hotel is perfectly situated near lax airport and if you want to stay in the lax area i would definitely recommend to stay at custom hotel. the hotel is shuttle bus will pick up outside the airport every half hour and is roughly - minutes away from the airport. i am so glad i listened to trip advisor as this was actually the reason i booked the hotel after reading the good reviews - so take my advice and stay here. free wifi which was very fast was also a big help for me as i had to regularly check emails etc. and i was staying on the very top floor. the only thing i can complain about was the breakfast. breakfast was not included in my stay but decided to purchase the breakfast buffet which was on the thursday. for starters it wasnt really a buffet as they were only - choices: streaky bacon some form of speciality toast herbed potatoes and something else along with a few choices of cereals & porridge. i only took the potatoes and the bacon and i thought i would fill myself up with some porridge. the bacon was nice potatoes quite poor and the porridge was the most tasteless and disgusting porridge i have had in my life. it had absolutely no sugar in it at all. it was completely inedible. it was around $--.-- for the breakfast and i did find this substantially over priced for what was on offer and would recommend to eat elsewhere for breakfast. the hotel has a small pool and surroundings which are really nice for chilling out at nighttime especially around the fire. it also has a restaurant and bar just at the side of the hotel deck -- .i did not get to try this out although i had a look and seemed to be pretty popular even with people who were not staying at the hotel. well i must say i didnt realise how big los angeles was and didnt realise how far away i would be from beverly hills & hollywood but getting here from the custom hotel was reasonably simple. once you have cracked it once it is a doddle the second time. it can cost you alot of money though - so i would recommend a car if you can drive - althought take care when on the roads out there...they are crazy drivers! the staff really go out their way to help you and are extremely pleasant - which definitely made me feel very welcome as a solo traveller. keep up the good standard at the custom hotel - would definately stay again if i am back in lax.',happy
id38007,' lovely hotel. great staff with helpful concierge. rooms are nicely appointed. deluxe king rooms are the best; rooms with two double beds are less so.',happy
id38008,' the hotel rooms were under renovation and the new decor was really pretty. the parking lot is kind of dark and hardly had any guests. the only complaint is i was awakened by construction workers who began working before - am directly across the hall from my room!',not_happy
id38009,' we stayed here june -- for - night we got it on priceline for $---night. we were very pleased with the location and it was very clean. check-in was fast and easy despite the fact that we arrived around -:--p on an astros game day. our room was located on the -th floor the hotel is huge but nice. they do provide a shuttle to and from minute maid park which was a great feature. the shuttle is airconditioned and we didnt have to wait long for either pick-up. the room was spacious my only complaint is the bathroom. very big bathroom however the lighting is bad. the only other complaint i had was the elevator service on sunday morning. we ended up having to take the stairs down to the lobby - times because the elevators took forever or by the time it got to the -th floor they were jam packed and there was no room to get on. luckily we didnt have to walk up the - flights of stairs. check out was easy and fast as well. parking was average for a hotel you can valet park which allows you in and out privileges for $-- or you can self park in their parking lot no in and out privileges for $--. i would definitely stay here again.',happy
id38010,' we decided to stop on our way to virginia. we have stayed at a hampton inn in denver co before and were hoping this hotel would be just as nice. it was. as soon as we walked in we knew we would not be disapointed. the staff was helpful and nice. the room was very clean. the bathroom needed updating but it was clean. we found out that it was scheduled to be updated soon. i have to say the bed was the most comfortable i have ever had in a hotel. we had a great night sleep had a free hot breakfast and were back on the road in the morning.',happy
id38011,' the location is right where you want to be to experience san francisco. the hotel is small (-- rooms) so if you want a giant hotel with swimming pool and all the ammenities there are plenty of those in the area. this is boutique all the way. the hotel is very secure and i wouldnt worry about getting broken into. the front desk lady i forgot her name (tall long hair librarian sexy look) couldnt have been nicer and more helpful. she gives tips on local restaurants sights and ways to get around. she let us store our bags after we checked out- veryvery nice. the manager was also extremely helpful and knowledgeable. we booked the king sized bed for $-- more than the queen sized and we got a sitting room with its own tv. that is well worth the money. the rooms are in good shape keeping in mind that the hotel is old and like an antique in some ways. the elevator is small and old but cute and worked well. the mattress in our room and the one in our traveling partners room were the best i have ever slept on. i wish i had one at home this good. the room was extremely quiet no noises were heard from other rooms or the outside. the tv sets were the latest flat screen everything in the room was in good order. the free breakfast was great. hard boiled eggs toast cereal juice yogurt excellent danish bagel. coffee and tea are available free all day. the afternoon wine and cheese was great. just pour your own ample supply with excellent cheese and crackers. the internet (they have a computer and printer) was extremely fast and i never had a problem with it and never had to wait. great cookies at night. if you call them directly they will price match any rate you find.',happy
id38012,' weve stayed at this hotel several times over the past few years and i even wrote a review in ---- but things have changed and after our recent three night visit i doubt that we will return. just a few things that i find unacceptable even for a budget hotel: wash cloths were not replaced in room and had to ask at desk all three days for replacement. cont. breakfast was below basic. hardboiled eggs bread juice coffee-tea. plus there were no plates or even paper towels to put the food items on. we had to use tissues on a tray. carpets are dirty and in need of a deep cleaning or replacement. bed in room in need of replacement. weve stayed in the same room on all our visits due to its more quiet location and nothing has changed over the years just more worn and in need of a renovation. on a more positive note: front desk staff were friendly and helpful. the location of hotel is good. the nightly rates are probably in line with what you get. in my opinion this is a weak two star hotel at best.',not_happy
id38013,' i am a huge kimpton fan. the service at this hotel is superlative. i called -- hours in advice and requested an upper level room with a view. when i arrived i couldnt have been more pleased. it was on the --th floor with windows facing north and west. the room itself was immaculate and the design was unique. it was truly enjoyable just to be in the room. now the service. the staff at the front desk remembered my named. the entire staff maids room service and doormen were both friendly and attentive to the guest is needs. in the evening wine is served in the lobby at no charge. many of the guests come down and it is a great time to meet other travelers. few other hotels go out of their way to see that the guests have such an outstanding experience. there is no doubt that this hotel deserves its place on the top of tripadvisors list of hotels in chicago.',happy
id38014,' in this travel to ny i knew i was going to spend most of my day out of the hotel using it just for sleeping. after reading several reviews this hotel was the best option for its price. the nice thing about this hotel is that: it has a microwave oven a small refrigerator and a coffee maker inside the room (you can buy food on the street and keep it inside the refrigerator make a soup or cook something on the microwave) it serves breakfast (it was not a big breakfast but they served breads muffins cakes apples yogurts coffee and some other beverages) it is quite close to lots and lots of things to see (e.g. central park -th avenua lexington churches subway stations apple store macys etc) as it is on --rd it is not too expensive (we spent about ---$ per person per day) the rooms are really big and confortable and they fit - grown up with no issues. the bathroom is nice too. the hotel staff was attentious and did everything to help us. i have no complaint on this hotel except that there is no view from the rooms. the good thing on this is that there is no street noise. i recommend staying at san carlos specially for brazillian as we are used to having breakfast in the morning. as for ny it is a huge city with lots and lots of things to do. the food is really expensive and not so good. i can not remember a place where i ate some really good food for a reasonable price. that is another reason why i recommend this hotel as you can buy some stuff from groceries and prepare them at your room.',happy
id38015,' i was there on business and is a very classy hotel - rooms not massive but had everything i needed for a great stay. the lobby and exterior is majestic - room was clean and decorated nicely. i would stay there again',happy
id38016,' very well located - blocks away from the alamo and very near to the awesome river walk. the rest was average or less....the breakfast was a bad joke. we changed to la quinta inn where we got a better price better service no extra fees for the parking and a very complete breakfast....im never staying at red roof ever again!',not_happy
id38017,' the hotel has everything you would want for a decent night is sleep. clean newer furniture and the higher floors have views of the lake if youre facing east. if youre on a lower floor facing west you will be looking at an office building in the morning so draw the shades before going to sleep. the hotel is very busy with business travelers and tons of meetings in the lobby if a conference is in town. this hotel would not be on the short list for a romantic weekend in chicago. i stayed in the west tower which is the building across the street from the lobby and connected via a walkway on the -nd floor. the elevators seemed to be in high demand often and i always ended up waiting to go up or down for several minutes. besides the elevator wait times the other thing i did not like was the soap and shampoo they have in the rooms. it said ginger on the packaging but isunscreen smell would have been more appropriate.',not_happy
id38018,' my daughter and i stayed at this hotel a couple of years ago in a suite. it was an excellent room for a very good price. on a recent planned trip to new york i fully intended to stay there again only for my visit to be cancelled. we had booked a similar room for what i consider for new york city to be a good price. i would not hesitate to stay there again. a nice hotel in a good area.',happy
id38019,' check in the checking process was quick and painless. the hotel has entrances on --nd and --st streets so a taxi can drop you off at either. rooms the rooms are spacious and functional. not the most imaginative but hey the view makes up for it. i suggest requesting a high floor and a view of the empire state building. staff the staff throughout the hotel are excellent from check in to the friendly people whom clean the rooms. excellent job! food breakfast is buffet and is ok. great orange juice and fruit but the hot buffet is a little uninspiring. location the hotel is in an excellent location for the theatre district and times square. i would defiantly stay at this hilton again when i visit next time and would recommend this hotel.',happy
id38020,' we first met anisur the day manager who gave us the best room in the hotel which overlooked the pool. the hotel is very clean we had no trouble with the room. the free breakfast was a great start to the day with all fruit juices bread coffee ect kept well topped up. anisur knows the area very well and he gave us tips about the buses and metro. the walk to the hollywood stars is just around the corner. great place thanks.',happy
id38021,' tabard inn is a landmark and it is fun walking through the labyrinth of halls with old and dusty furniture. the restaurant is very popular and usually booked for dinner and brunch. the lunch of pumpkin soup and beet salad was well done. we stayed in room -- which is large with a seating area in the front of the building. the bathroom was fun but needed better lighting. the bed was comfortable enough with nice bedding. the building is quaintly creaky and voices carried through the walls. breakfast that came with the room was pretty good. the lounge is very nice with a real fireplace but not enough lighting for reading. some of the staff were not service oriented and minimally friendly. street parking is pretty much unavailable unless you are very lucky. valet parking is an extra $---night. a clearer fire escape plan would be appreciated since the building is very old. it is feeling a little tired so the tabard inn could use a good cleaning better lighting and a bit of updating...all of which would contribute to its charming ambiance because it is a cool and fun place in the heart of dc.',not_happy
id38022,' short and sweet: how do i rate the people who work there? a+++ the staff was absolutely kind and engaging. from check-in to security to room service to maid service to the phone operator. the people who work there made it very evident they cared very much that we enjoyed our stay. how do i rate the physical plant? d this hotel is tired ...the ---- is mirrored celings...the dirty and decrepit room #---- while having an outstanding view of central park was close to ishocking with its peeling wallpaper dirty bathroom floors filthy bedspread (someone used the underside to polish his shoes) and the towels that very obviously were used to polish shoes possibly on that same bedspread? would i recommend staying there? no . you spend a lot to stay on central park and you will feel cheated if you have a room in that condition. if they update the hotel and keep the employees they have? oh yeah id stay there in a flash.',not_happy
id38023,' i had - nights of hotel points to burn so we selected the hyatt place on -th street near the space needle. it is a great safe feeling location for sightseeing. the hotel gave us a room that had the view of the space needle. it was like - blocks away. the bumbershoot music festival was going on so there was alot of interesting people to watch. the hotel is clean and i loved the king bed and the down comforter and piles of pillows on the bed. i slept so sound and good those - nights. we took note of the bed ensemble and found it on the internet and want to buy the comforter and pillows. there was plenty of restaurants within walking distance. the hotel offers a shuttle to the pikes place market area but we chose to walk it since in was only -.- miles away. would stay there again if we decide to return for more sightseeing.',happy
id38024,' staff members at the opal go out of their way to ensure that you have a good experience. the hotel has a charming lobby with fresh coffee and a good assortment of teas at the ready. breakfast is average but again with great service and the fact you get a breakfast for the reasonable price is fantastic. rooms have double paned windows and are surprisingly quiet for the hotel is busy and often funky location. clientele seem to be either foreign travelers or west coast hipsters looking for comfort and value and do-able walk to the fillmore.',happy
id38025,' a movie theater in the hotel lobby--it sounds like a gimmick. but you know what? it works! my guests and i enjoyed a day of sightseeing including alcatraz and when we got to the hotel in the evening one of the movies was birdman of alcatraz. it was the perfect ending to a great day. the theater is just one of the nice touches at bijou. some of the others are good towels very nice soaps and shampoos and a good value for lodging in the city. after checkin i noticed a gym-socks smell in the elevator but one of the staff neutralized it with freshener before i even had a chance to mention it to them--good job! otherwise the place was very clean. breakfast is tasty but minimal--bagels and muffins. we did not experience noise problems mentioned in other reviews. noise level is normal for the city and less than at other hotels. occassional sound of elevator which i first thought was a distant vacuum cleaner but it too was minimal and we were right next to the shaft. housekeeping kept knocking in the morning but it wasnt their fault. someone (another guest?) kept turning our do not disturb card around. housekeepers were friendly and helpful. i am a member of the hotel company is joy of life club and was supposed to get extra goodies in the rooms which we received in one room but not in the other. desk staff didnt know what to do about that. otherwise desk staff was very friendly and very helpful--their dining suggestion helped us find a reasonable and uncrowded diner for lunch. yes the neighborhood had some homeless but they werent threatening and didnt even approach us; they were actually more agressive at fisherman is wharf. i would enjoy staying at bijou again except that i want to try other hotels in the joie de vivre group.',happy
id38026,' staying -- days on business.this hotel is a beautiful hotel and very clean. you pay for valet parking but they are so polite friendly and fast .the front desk staff are so helpful directions etc. there is a restaurant but seemed always empty so i had dinner at the many different retaurants close by.in the next block is the cheese factory. the consierge is level has snacks from - to - and breakfast and has a nice view.the house keeper was very good so everything was great just a little over priced.',happy
id38027,' we stayed - nights on a business trip. the hotel was chosen when we booked our trip from our european office and we looked at the internet website first. when we arrived it was clear the impression from the website does not meet the reality at all. the hotel itself is not looking this good. however all people working there are very very friendly and helpful. the food is nice and the service excellent.... the guys in the restaurant are really very polite and paying attention. it was still a nice experience and we will come back soon. best regards sabine',happy
id38028,' this is a very average loop-michigan ave.-river area hotel. rooms were modern and clean as you would expect. prices were very high-- also expected. views are unimpresive but the location is good. the morning spread of food they put out is excellent. in all it was a nice place to stay but i dont understand the high praise of the other reviews. nothing special here. it is a bit gimmicky and attempts to be ultra hip. no counter to check-in at you sit at a desk with an experience designer who then does the exact same thing that every clerk at every other hotel does. web site doesnt tell you but there is parking on site ($-- per night). in all it was fine and i would stay here again but i dont agree with the hype of the other reviews.',not_happy
id38029,' dont stay here if you want to get into a room at check-in time because theyre not available and the front desk people wont solve your problem. their keys are also very temperamental; youll find yourself returning to the front desk to get a new one.',not_happy
id38030,' this is another good hotel in new york. i had a perfectly acceptable though dark room. at the price it was more expensive than competitive properties on a nightly basis. i had planned to take advantage of a third night free promotion but had to leave early. for the price i could have stayed at the four seasons a much nicer hotel. the regency is a better bargain. service was correct but cold. i am not likely to return. the gym is very good though the cardio machines were tired.',not_happy
id38031,' room was small but very updated clean and comfortable. staff was exceptional. free breakfast was great especially with and - and - year old in tow. even though we had - adults and - children we were rarely in the room. when we were inside it was tight but manageable especially since they were so clean and nice. felt very safe. i will stay here again.',happy
id38032,' the only thing this hotel has going for it is it is location. across the street from penn station madison sq garden - blocks from empire state walking distance to time sq etc. the hotel itself is old fashioned and out dated badly in need of a make over! my partner and i arrived for a four night stay and were shocked to say the least at the poor quality of service not to mention the bedroom. our room was tiny with just about enough space for the bed! the en suite door didnt close properly and the shower leaked all over the floor. the room was not particularly clean and we noticed that housekeeping staff didnt pay much attention to the basics. we were given two key cards for our room both of which didnt work! i wouldnt recommend this hotel nor would i consider returning!',not_happy
id38033,' the hotel is very clean the staff is very nice and helpful and very quite hotel',happy
id38034,' stayed three nights in a corner suite on the --th floor. if you want restful sleep with little neighbor noise this is the way to go. because the suite literally was a corner of the hotel and my little living room was one on side of it i had no bedroom walls that adjoined neighboring rooms. i know i had neighbors because i saw housekeeping cleaning their room but i never once heard them. i found the staff to be friendly and helpful. housekeeping staff did not knock on my door at the crack of dawn and they did restock my little complimentary toiletries without me having to ask. i would absolutely stay here again in the same suite. the restaurant andaluca was wonderful. my only complaint there was that it was closed monday and tuesday. several minor little things...not much counter space in the bathroom at all. and when they tell you room service is served -- hours...that means you can get a fruit or deli plate any time. no hot food after --. the windows only opened about three inches. another hotel was being built fairly close by and construction noise started around ---- each day. but hey i wasnt there to sleep in. everything that mattered to me (comfy bed peace and quiet great staff convenient location) i got.',happy
id38035,' we reserved a quiet room to the back side and got it :) receptionists were very friendly and helpful in all matters! we would always come back to the same place when we return to nyc. miau regards to charly from our tipsytiger ;-)',happy
id38036,' stayed one night in september for business. positive: super friendly front desk staff received a complimentary room upgrade (from full to queen) as part of the loyalty plan room was clean and nice great location for walking on the embarcadero. neutral: wireless internet ok but not great (sufficient for email but not fast enough for streaming video). negative: none.',happy
id38037,' a friend recommended the cadillac if we wanted the true venice beach experience. he warned us it would be loud and it was. people on the roof were hooting and hollering and we finally turned the tv on to a no-channel to provide some white noise. (couldnt close the window--too hot with no a-c.) still that would have been ok because we wanted to enjoy the sights of venice beach. but the second night we didnt get to. there was no parking and we waited forever hoping something would open up. when we turned to the desk in desperation the person rolled his eyes...later a parking lot attendant (? not sure if he was) made fun of us and said oh youre the ones who were whining. finally we drove somewhere else to park much later.',not_happy
id38038,' my fiancé and i stayed at the hotel giraffe (which is very close to the flatiron building and very well situated in a safe neighbourhood) for a few days while staying in new york. i had booked this hotel because of the good reviews and we werent disappointed. we enjoyed every minute of our stay. the room we had (-th floor) was quiet even though it looked out on a busy street. the bed was very comfortable with warm blankets and a lovely turndown service including little chocolates every evening. we had ordered the amenity milk and cookie service which was great - we had our littel night time snack of fresh milk and lovely cookies every night. the bathroom was very big for a downtown hotel with lovely soap hair shampoo and conditioner the most comfortable bathrobes as well as slippers. there was lots of light a huge mirror and a make-up mirror as well. we had a mini bar we had two bottles of water upon arrival and we really felt very much at home. we could choose the room temperature and all in all i couldnt have had a better sleep after a busy day sight seeing. breakfast was also very nice the only downside was that it was in the lobby and sometimes was rather full but it was never a problem. we had toast there were various baked goodies as well as coffee juices milk etc. we particularly liked the attentive lady who gave us our coffee and toast every morning. after three days she only had to see that we were coming and the toast was on the table. we could also leave our stuff there for a while after we had checked out before going out to the airport. also there was a laptop in the lobby that was free for use - i didnt see a printer though i didnt need one so i wouldnt know if you could call that a business centre - but the laptop with the internet was great. i would go there again. will recommend it to anyone i know it made our new york experience even better than we thought it would be. so thank you.',happy
id38039,' the service and cleanliness of the hotel was excellent. close to bus routes which are free in downtown seattle. being a green hotel it took some time getting used to placing my key card in a powerbox to work the lighting in the room. the shower water trickles out again green. the toilet also has a poo button and pee button again very green the pool and hot tub area is very clean and well taken care of. the restroom leading to the pool area has a steam room a dry heat room and the showers are to die for. complimentary mouth wash combs razors shaving cream tooth paste blow dryer etc.. i would stay here again in a heartbeat.',happy
id38040,' my husband and i stayed here with our - month old while my husband did some business in the city. we thoroughly enjoyed our stay. the lounge chair in the room was perfect for nursing my daughter and it was so thoughtful for the hotel to provide some baby amenities. we had a relaxing stay and enjoyed having a drink before bed in the gorgeous lobby. great location close to georgetown and also the metro.',happy
id38041,' first i would like to start with a compliment. the valet staff was wonderful friendly and fast. the front desk staff were efficeint but not overly friendly in any way. the hotel itself is beautiful but where i found issues were with the room. the room was very nice in appearance although lacking in character. the beds were ok not great. it seemed as if the mattresses were a little too soft and sagging towards the middle as if they are in need of replacing. the biggest issues i had were in the bathroom. the shower smelled like mold or mildew or as my husband put it like a sewer line . the bathtub was great in how quickly it filled up but not so great in that there were lots of things dirt and the like floating in the water after it was full. the towel hanging on the shower had some sort of sticky plastic piece on it. the biggest issues i had were that the sinks did not drain at all and the blow dryer lint trap did not look like it had ever been cleaned. the sinks filled up with the drain open i can only imagine the grossness clogging those drains. i manage properties it really is not difficult to clear clogs they even make a soultion that you simply pour down the drain. the blow dryer lint trap being so dirty made it smell like it was burning. the lighting in the bathroom and room in general is extremely poor as well. i actually went and put on my makeup using the mirror in the stinky shower because it had the best light. a positive note is how dark the rooms stay in the morning which made it wonderful to sleep in. overall the stay was nice although for a five star property there are definitely things that could be improved. it is my goal to stay at all the - and - star properties in denver as we visit fairly often and while i am glad i checked the ritz-carlton off of my list i do not think we will be returning as there are other properties that we prefer.',not_happy
id38042,' the hotel is within walking distance of everything really! it is very pretty and being my first visit to chicago was just the experience i was looking for. we actually even had an issue with our ac unit in the room one night and the maintenance guys were quick to respond and we were also given a credit to use at the hotel restaurant very nice of them! i would stay here is again staff and everything made for a great stay',happy
id38043,' this was a nice little suprise. the room was very clean with our room being non-smoking. this was nice as i am allergic to smoke. the bed was made out in beautiful white linen including the bedspread. other motels we stayed on our trip were had colored linen. this was a nice suprise as we could see just how clean the room really was. i was able to read my email because they have free dsl service and wifi made it all that much easier to see about the local attractions and directions to them. also cable tv was available. next moring they had complimintary pastries and coffee. the owner who greeted us personally is a very nice man and gave us alot of tips about what was going on in the area. the room cost $-- a night during our stay. (wedsday and thursday) but understood the rates go up on the weekends. try it youll like it.',happy
id38044,' we spent two nights in denver and stayed at the embassy suites. the hotel was great. the rooms were quiet hotel was clean and the breakfasts were delicious. the staff were very helpful and attentive. a special thanks to brian the omelet chef! the omelet was great.',happy
id38045,' the staff was very friendly upon arrival and throughout the stay. some of my family were leaving via dia early in the morning and we decided to all take a trip to denver and stay the night. the swimming pool was well maintained though very small. we had - suites reserved and as a small warning there is no wall or door between the beds and the sofa pull out which was not an issue for us this trip. but if you are like us we will bring friends of our teenage children on some trips and that could be uncomfortable. there was a live sow bug under one of the pillows but we could not find any other bugs just enough to give me the itchies that night. the family leaving had no difficulty with the shuttle and said it was very well run.',not_happy
id38046,' me and my wife stayed at the affinia dumont sept -th thru sept -th. the hotel is in a great location on e. --th st near the empire state building madison square garden and lots of shopping and places to eat. the location of the hotel is great it is down the street from a subway stop to catch the train down to -th avenuethe rockefeller center and times square. the hotel itself is great the rooms are nice and big very big for new york beds are soft and very comfortable. the staff is great they are very helpful you need directions how to get somewhere they were help you up and if you need a cab the bellhop will wave on down for you. the hotel is located in a nice neighborhood called murray hill me and my wife didnt spend much time around the hotel but the little time we did if was very nice the empire state building is a few blocks down the street you can stand on --th st and see it that is how close it is. we spent a lot of time down on -th avenue and times squre we also went to harlem on ---th to eat. no matter what you do make sure you get a unlimited metro pass while you in town and ride the subway where ever you wanna go it is cheaper than paying for a cab and a great way to see the city. affinia dumont is a great hotel and next time i go to nyc ill be staying there again.',happy
id38047,' this is one of the best hotels i have stayed at. the staff was great. the beds were great. the room was great. the bath amenities were great. the iron and ironing board were great. the continental breakfast was great. the comp coffee was great. you get the picture. its worth it to stay here. a great package - free parking pool comp shuttle to the downtown area...and all those great things i already mentioned.',happy
id38048,' all in all a great hotel! we had a junior suite (even though we booked a studio room) and our first impressions were very positive! i read reviews that the hotel is a little dated but it gives the room more character and homely-warm feel to it. the staff were really friendly and helpful and the location was perfect. the room was cleaned everyday and the towels were changed. it was bitterly cold on our stay and it was good to come back to a cosy room and able to cook a few snacks and watch tv. there is a great selection of channels to choose from on tv the beds are so comfortable that you would fall asleep before getting halfway through a show. i would definitely be coming back!',happy
id38049,' i have visited sanfran twice now & twice we have stayed here the rooms were very clean beds big & comfy & the lobby is lovely and the hotel bar is great with warm & friendly staff. we have stayed in the old side & new side & both were as good as each other the lifts on the new side were very good! glazed & on the outside of the hotel-funfunfun! i would highly recommend this hotel...',happy
id38050,' the hotel was amazing from the moment we entered the lobby and the front staff were truly outgoing and friendly. we stayed at the hotel for - days and we were with each day there. the rooms were large and comfortable the only complaint i have if i had to make one is the lack of a refrigerator. the lobby bar was nice for drinks and unwinding from the day and again the staff went out of their way to be friendly and offer advice on places to go and see. the prices are a little high for food but i think all hotel restaurants are that way nothing out of the ordinary. this hotel is close to all attrations and especially -th street where all the bars and clubs are located. unlike some other reviews we did not hear any of the loud music from the bars on -th street and we were on the --th floor. in fact we had a few rooms with our group and no one complained of the noise. i would definitely stay here again on my next visit.',happy
id38051,' we stayed in washington dc for - nights and overall the standard of the rooms and beds were very good. breakfast was well catered for and the quality was very goodbut do not have an evening in the restaurant as after coming down to go out one night it was torrential rain and we had been out sightseeing all day we were convinced by the restaurant manager to dine at the hotel. $-- dollars later for - starters and one main we left within -- minutes as the waitress was so over powering and the food was so awful! we did complain but to no avail! as long as you never eat in the restaurant the hotel is clean efficient and fantastically placed for all the sights in washington dc.',happy
id38052,' we booked the w to enjoy the -th of july fireworks from the rooftop bar after many phone calls to confirm that we would have rooftop access. a month before the -th i received an email inviting us to a party on the rooftop and that hotel guests would not be allowed up there without paying an additional $--- each which we declined. we were promised a room with a view of the mall and fireworks and that was incredible!! however you also had a view directly to the toilet from the desk even with the door completely closed as there is a huge gap between the door and the edge of the shower. if you are modest you will hate the bathroom as the opaque glass shower wall is the wall separating the bathroom from the bed area. anyone taking a shower is in full view of anyone else in the room. the sink is in the hallway entrance area not part of the bathroom. really a poor design overall. with the rooftop party going on it took us -- minutes and two phone calls from my cell phone to the hotel to get an elevator to stop at the --th floor. the staff had keys to lock down the elevators into express mode bypassing the guest floors. good thing it wasnt an emergency!!!!!',not_happy
id38053,' please dont stay at this hotel. it is the worst experience ive ever been threw.',not_happy
id38054,' booked - nights from aug -- at this hotel through travelocity and at great price. we are from toronto and this was are first visit to nyc. the hotel is very easy to get to from jfk airport take the air train to jamaica subway station and then the subway to --rd and -th and you are right around the corner from the hotel took maybe -- minutes in total. are room was on the --th floor street side very roomy and came with a fridge and a whirl pool bath. great room the staff very helpful and the bed was very comfortable. i would not hesitate to book this hotel again. you are within a - minute walk to time square how much more could you ask for. get the new york city pass with hop on and off bus you will love the attractions that come with the pass. anybody that complains about this hotel and staff have issues.',happy
id38055,' we stayed at the park south over memorial day weekend ----. the room which we were told was an upgrade was like sleeping in a box it was barely --x-- with a bed bathroom and a desk w-chair and that was it no closet (hooks on the wall) and barely room to pass each other walking around the bed. i wondered if it was because we got the room online (through hotels.com) on the other hand - - the room was clean - breakfast was excellent (and included in the price - there was a room available with free internet access on their computer - the subway was less than a block away so although i was irritated with the size of the room everything else about the place was fine.',not_happy
id38056,' nice hotel in a very good location. slightly out of the centre but walk able to all parts of the city. family room was excellent with separate lounge - kitchen. ideal for families of all ages. best way into the centre is via the little ferry boat near uss constitution. walk over the bridge was also convenient. no noticeable noise from the bridge and great views. the hotel also put on free evening snacks and soft drinks.',happy
id38057,' i stayed at the king george for five nights while in san francisco attending a trade convention at the moscone convention center. the king george is located in the heart of the union square area of san francisco and an easy pleasant walk from the convention center. the staff at the hotel were fantastic - friendly attentive knowledgable. the rooms are oldder but clean and well cared for the bed was very confortable. my only wish would be for an exercise facility in the hotel. overall the king george is a great place to stay for the cost conscious traveler visiting san francisco.',happy
id38058,' when we first arrived at our room i was disappointed because it was dark and in desperate need of a make over. the beds were comfortable to our surprise. they were not old at least. the hotel is in the perfect location to walk to times square and some sites. it is very close to the different subway lines. the subway is a great way to get around just beware it is very dirty. stophop is a great tool we used online to give us directions to what subway to take. the breakfast was good. they did try to accommodate the crowd by opening an additional table with food. they were very good about putting out additional food even though they were getting close to the end of breakfast. the elevators were slow but just in the morning with everyone coming for breakfast. i would recommend staying here if you dont mind old rooms. they do not have a pool.',happy
id38059,' hotel is good rooms are clean and spacious but the location is not the best. the metrocenter area and the mall itself do not look like very safe places to walk alone. breakfast and restaurant are okay nothing special about them. pool is very good and surrounding area offers good dining options in terms of chain restaurants. for shopping id recommend driving to arrowhead or scottsdale.',not_happy
id38060,' we stayed at this place in the beginning of our trip and then at the hotel andra at the end. obviously they are two different types of hotels. however this place was pleasant and it was cool that it had a kitchen adn all the things we would need to feel at home. it was spacious complete with a living area. the bedroom was kind of tight but it had a king sized bed. i would prefer the br be small and the living area large. the breakfast area was nice. the only thing that i didnt like was that it was a lot further away from the touristy areas. it was a long walk which is difficult with two young kids.',happy
id38061,' upon staying no one notified us that the heater for the water park was broken. took - children that would not get in the pool due to the water being cold. had to purchase extra wristbands and not one attendant told us the water was not up to temp. this was not worth the money or my time to stay there. i would rather pay the extra $-- a night and drive to great wolf lodge. will not consider this place again nor will i refer anyone there. at check out customer service person said they did not know the heater was broken until late in the evening and all they could say was im sorry . im sorry doesnt cut it for me when im paying $--- a night per room!!!',not_happy
id38062,' having found it hard to find a reasonably priced hotel in san francisco i came across beck is via a price comparison site. at first it didnt look particularly inviting especially as it wasnt a hotel but a motel and as a uk traveller having never stayed at a motel before i wasnt sure what to expect. however i was surprised. the room (---) was clean with plenty of room to move and the bathroom was fine too. the room also came with a walk-in wardrobe which was a nice touch. free wifi had a strong signal and fast connection. maid service was very good. i went out at various times of the day and whenever i put the note on the door saying i needed service it was always completed by the time i got back. beck is is located in the castro which is san francisco is gay district. if that isnt your thing dont worry about it. youll find that the area is very safe clean quiet and with a streetcar station -- seconds away youll find it easy to get into town. take the f car and itll get you to anywhere along market street. it costs $- per trip. three things which prevented me from giving beck is a higher score. firstly there is no air conditioning and there was a heater in the room which was permanently on. there was no way to turn it off. when the temperature outside is hitting ---f you really do not want to come back to an even hotter room. the room came with a large fan which i needed on full power just to keep the room at a comfortable temperature. secondly the toilet did not flush properly and almost always needed two flushes. thirdly the shower head was positioned at a height of around -ft -in which of course is pretty low down for anyone taller! i consider a-c an important note but the second two i can let slide. overall i would definitely stay at beck is again provided they can do something about the a-c.',not_happy
id38063,' because this hotel has kitchen units they clearly also have a rodent problem. we were awoken at -am to the sound of a mouse going through one of our bags. woke up and turned the lights on just in enough time to see him running under the door and out into the hallway. they did comp. our room for the night but who wants it.',not_happy
id38064,' this hotel is sooo very close to the opera house. you can catch a cab to anywhere-they are always going by. there are plenty of places to eat that are with in walking distance - with many being local. delish! the breakfast that comes with your stay here is good. at breakfast we met others who had attended the opera...then who should appear for breakfast but the director of the opera. it was fun to hear the director is take of how the opera was interpreted....a bonus. there is parking! off street! security. an elevator- which we used. help with your luggage -if needed. tv in the rooms. we asked for - double beds ... they have rooms with - doubles. this place is much larger than expected. and we drove to the airport in -- minutes.',happy
id38065,' this is a fine little hotel in a terrific location. we stayed three nights in july ----. the room was a bit small the tv reception was lousy and the bathroom was cramped (also the toilet paper holder was busted). but the room was very comfortable the bed and linens were excellent everything was clean and the staff was terrific. the hotel offers room service for breakfast and dinner only but when we wanted a club sandwich for lunch the staff got one for us. also when we had an emergency after leaving -- we had left our passports in the room safe and were headed for canada -- the staff got them and helped us get them by fedex the next day. it is a great place to stay for the money.',happy
id38066,' there service was great! i thought the front desk people were very friendly. i like how close the location was close to macy.',happy
id38067,' if you want a clean room a view convient location and a very friendly staff for a great price (i paid less than $--- per night) stay at comfort inn in downtorm memphis. memphis is small enough to walk everywhere but the trolly is right out the back and cabs are everywhere. as others have mentioned ask for a with a view.',happy
id38068,' great location. close to mcpherson square metro stop. huge room. clean friendly staff overall just a great place to stay. will stay again even without priceline.',happy
id38069,' my traveling partner and i had a most enjoyable three night stay here earlier this month. management was spot-on in assuring we were comfortable & offered excellent suggestions for dining etc. rental rates.. very reasonable for what you get. our rooms were exceptionally clean and very well appointed including the kitchen area. grounds and pool area were quiet and most relaxing . suggestions.. if you are offended by nudity around the pool ..stay elsewhere!!!. also a car would be a plus if you plan some touring around the phoenix area. highly reccomended for those open to an alternative life-style... and i repeat ..we will return. ... ..',happy
id38070,' we had a glorious stay at this hoitel in san diego on the bay. the hotel is relatively new and has a wonderful pool and spa overloooking san diego bay. hotel restaurant vela (sp?) had a buffet breakfast that had smoked salmon custom omlettes we were there for a realtors conference across from the hotel so it was very convenient. taxis were not expensive...we went to coronada by ferry for a day and had lunch on the beachside restaurant at del coronado hotel...just did not like that drinks were served in plastic cups...also great restaurant called prado near balboa park and san diego zoo...pretty setting for drinks and nibbles',happy
id38071,' absolutely horrific. booked two rooms for a two night stay one member of the party is handicapped. handicap parking required sending a member of the family inside to have the desk clerk come outside with a remote control to raise the parking gate. of course it was raining and the poor boy was soaked half a dozen times. not to mention the wait sitting in the driveway. regular parking is across a four lane major road without a crosswalk. first room was a good size and decently kept up. would have been disappointed but tolerated the room if the second room had not been so disgusting. mold on the floor in the bathroom. a pinkish colored liquid kept reappearing on the bathroom floor as well. i assume (hope) it was a leak from the toilet. vacuum cleaners dont appear to reach all the way to the edge of the carpet consequently there is a two inch strip of dust and yuck around the room. i dropped my contact case and when i picked it up nearly retched for the questionable substance on the floor-carpet. there was enough dust and mold on the air conditioner to raise concerns about air quality. there was an open safety pin lying on the floor of the elevator when we checked in (early afternoon) that was still there the next morning. after i spoke with the front desk the housekeeping staff scrubbed the bathroom. the desk clerk promised to have the manager contact me but i never heard from them. last note this is not an updated red roof despite the photos posted on the web. the desk clerk said the hotel is only six years old and not slated for renovation.',not_happy
id38072,' this charming hotel just off the gaslamp strip was very conveniently located to the san diego convention center. the staff was very helpful particularly checking on the ferry times to coronado island during non-peak times. there was more drawer space in the room than we have at home! we would be to stay here again.',happy
id38073,' we had some issues with another downtown austin hotel reservation and walked into the intercontinental stephen f. austin a little miffed and a lot hopeful. the front desk staff was exceptionally kind and helpful in securing us a room (and then a second room while my brother was still on the phone with a friend having issues at the other hotel). the beds were so comfortable we wanted to take them home with us! the bathrooms and elevators are a little small but both were clean and functional. the rooms are quiet considering the location (-th - congress). speaking of location: right in the heart of downtown close to the capital several restaurants and just a few watering holes. i stay in austin several times a year and have been a regular at the other hotel; however now ill be staying at the intercontinental stephen f. austin.',happy
id38074,' stayed at this hotel - years ago and i had a good time but since then the reviews have really started going downhill. was staying the week before christmas so was a bit apprehensive when i got there thinking how busy the hotel was going to be and would the be able to look after me. however the reception was brilliant and the christmas tree so inviting that the place couldnt be that bad... could it ? the receptionist was nice and i got a room on the -th floor smallish bath and a small tv but the bed was huge and the mattress was so soft yet comfy. of all the things i wanted to bring back home the mattress was the thing. for my - nights there the room was freshly cleaned everyday and there were lots of channels on the tv. it was quiet and i was near the stairs but never heard anything either outside or from my neighbours. i think there most be some poor rooms in the hotel and maybe its just pot luck what you get when you arrive but for me i enjoyed the roosevelt and would stay again.',happy
id38075,' near to everything in downtown philadelphia comfortable rooms (if not a little bland and underwhelming) staff isnt very friendly but overall if you can get a good rate it is not a bad choice. average experience overall might stay again for location but would look for other places with better rates service or rooms first.',not_happy
id38076,' this hotel has been here a while but you really would not know it. there are small signs if you really look. the hotel is elegant and clean. it is connected to the galleria mall. the lobby area has a sitting area with comfortable chairs. the front desk puts out snack items throughout the day (luna bars cookies fruit). there are adequate conference-meeting facilities and a business center. i did not use the business center so i cannot comment on the cost. our room was on the --th floor. the --th & --th floors are part of the executive club. this includes a continental breakfast fresh fruit nuts and drinks (soda coffee tea) throughout the day and fresh-baked cookies at night. the room was very clean comfortable and modern. westin has the heavenly bed and heavenly bath. the bed has ample pillows nice comforter a second comforter in a duvet and good quality sheets. the bath has shampoo conditioner mouthwash shower cap sewing kit and lotion provided. the shower had a double showerhead. there were plenty of towels and hot water. they even provide a heavenly bathrobe. there is a coffee maker provided with starbucks coffee and tea. the mini bar is well stocked and of course expensive. we also had a desk and sitting area. not all rooms have the sitting area. i also had access to the imperial suite. this was a nice area as well. one of the connecting rooms is a standard room. the other is much more opulent with a huge bath that includes a large jacuzzi tub with a separate shower. as for the negatives the parking is terrible. remember it is connected to the galleria mall and there is no dedicated hotel parking. also as i said before there are subtle signs that show the hotel is age such as air conditioning vents that look somewhat dirty the glass-block ceiling decor in the imperial suite (dated) and the caulk around the tub that was chipped in some places. overall it is a great place to stay as long as you get a price with which you feel comfortable.',happy
id38077,' my husband and i recently stayed at the harborside inn and loved it! we had an interior room on the -th floor that was spacious and very quiet. the bed was very comfortablethe water in the shower was always hot and all the extras worked as they should. the housekeeping staff was very friendly and helpful and kept the room spotlessly clean.the front desk staff was knowledgable about everything boston and greeted us with smiles and a hello every time we passed by. the location was perfect and the entrance to the t was right outside the front door. quincy marketwhere you could spend hours having fun was just a block away. an irish pubcalled the black rosewas directly across the street and served some of the best food weve ever had plus they had live entertainment...a really fun place to eat. we thoroughly enjoyed our visit and would recommend this hotel to everyone!',happy
id38078,' my husband and i visited this hotel for a weekend get away. the staff was incredible especially the valet guys. the service they provided was second to none. those young men deserve raises! the lobby was lovely. our room was not! the tv was outdated small and only gave us -- channels (- of them were pay per viewand about - were shopping channels). i guess that is what the hotel thinks will make money - they dont let you watch any channels but you can certainly purchase a movie from them. we were very disappointed in the lack of cable services. the only breakfast available was for $--.--. we went out and paid $-.-- for a fabulous breakfast somewhere else. the pool was a little bigger than a bathtub and did not look inviting. needs some work.',not_happy
id38079,' great staff who scored home runs with recommendations for restaurants. great bar on -st floor. in a wonderful location on south side. highly recommend this boutique hotel and its affordable rooms.',happy
id38080,' overall the room was nice and the service was good enough. the hotel is in what could be a good location but it seems that virtually everything closes early. i couldnt find a place to eat outside of the hotel that was open after -pm within walking distance of the hotel. this may be a function of columbus as much as this hotel but i picked a central downtown hotel because i could walk to things. i just didnt expect everything to be closed. when checkin in i was given a coupon for a discount for food which was nice. i tried to use it for breakfast since i had to leave early for work in the area. there were two couples already eating when i came down but i couldnt find any employees in the restaurant. i waited for a bit at the please wait to be seated sign and then just wandered the fairly small restaurant to see if i could find someone. nope. no one. after a few more minutes i gave up and ate on the road. this reduced the value of the coupons fairly substantially in my mind and sadly my overall experience with them.',not_happy
id38081,' friendly staff delicious cooked to order breakfast clean comfy rooms. i stay here every time i am in the area. easy to get too. parking can be tight sometimes but i was pretty lucky. fridge in room works too good...water was frozen the next day! they also built a new wawa right down the street which is great for picking up a quick bite to eat or cold beverages.',happy
id38082,' i see that the last review was done in november ----. well it appears that things have declined. i thought it was downright shabby. i had a room in the south tower. the furniture was worn and in general the room did not feel clean. with shoes on the bathroom floor was sticky so i definitely kept something on my feet the entire time. you could hear the freeway traffic and the loud a-c out in the hallway. i normally stay at the hampton inn when im in this area but it was booked. definitely not what i am used to when i stay at a marriott property.',not_happy
id38083,' during our stay we found that not only was the hotel staff very friendly but all of the residents in the area were very nice and helpful with directions etc. the dart trains and buses are right outside the doors so transportation is very convenient and inexpensive. the television in the room was new but the system did not work well and the signal-picture was poor. only real disappointment was that internet is not included with room. i appreciate the recycling efforts and a great daily option to opt out of room service in return you get a $- voucher to use at any of the stores in the hotel.',happy
id38084,' last year i heard about the palace hotel through friends who watch teens shows on television. i was just glancing at prices one day and i found an amazing fare at $---.---a night! i immediately booked. the hotel lobby courtyard location and elevators were beautiful. the only complaint i had was when we ordered a double room they said they were no longer available so we got a king and a sofa ( that is very similar to a twin). we also had a wonderful view of st.patricks. the washrooms however are a little tight but the shower pressure is amazing. there were also lovely bath products (molton brown) that i am now thanks to the palace addicted to. room service left chocolates each day and kept re-filling the bath products even though they were hardly touched. i loved the remote that was used to operate all the fixtures in the room. all around a wonderful stay. the location is on madison avenue close to -th avenue (so an iconic location but i spent most of my time downtown).',happy
id38085,' everything was nice about the hotel except it did not have a pool. it was extremely hot and a pool would have been nice.',happy
id38086,' this hotel is distinctly average. the rooms are clean and comfortable enough although the bathrooms are starting to look and feel a little dated. i had read a lot before my trip about the construction noise from the world trade center site below however this did not actually bother me at all from the --st floor and in fact the only annoying noise i did hear was from the pipes in the bathroom. the fridge in the mini bar did not work and thus smelt a little bad but apart from these minor gripes this room served as more than an adequate pad from which to explore new york. my biggest complaint is with the staff. not one member of staff in this hotel impressed apart from the lovely lady who cleaned our room every day. everyone else seemed to glide around in miserable drone like state seemingly all forgetting the ability to smile. from the gloomy woman who checked us in who without a hello straight away asked for my credit card to the utterly rude and contemptuous porter who handled our bags when we came to check out. sadly i still felt i had to tip the boorish man for fear about what he might do to my luggage and when i went to give him several $- coins i was bluntly told i dont take any of that i dont take any coins... jeez tell me where you get any dollar coins in the united states! . after informing him that i had got the coins as change on the subway he didnt back down mumbling something else about not wanting any coins. needless to say this experience thoroughly soured our last day in new york and ruined what otherwise was a great holiday. this hotel is convenient and comfortable but there are far better hotels in new york in the same price range and where you will probably receive a service that you remember for the right reasons.',not_happy
id38087,' this is my second stay at this facility. i love the convenience staff and cleanliness of the candlewood suites. the rates are phenomenal. i frequent the phoenix area --- times a year and on occaison travel w-my dog. this will be my stay of choice for all future visits to the phoenix area. the on-site facilities are incredible.',happy
id38088,' recently my mom sister and i had the opportunity to visit chicago and we stayed at the fairfield inn and suites in chicago. not only was this hotel centrally located near michigan ave (the maginificient mile) it was within walking distance (or a short cab ride) to millenium park along with t\the aquarium the field museum and the planetarium. the staff we also extremely friendly and accomodating. kenneth charles and all of the staff were very welcoming and helped answer all of our many questions. great location great service! we would definitely return and would highly reccomend this hotel.',happy
id38089,' the james hotel is hot! great beds great design great location. will recommend this place for anyone visiting me in chicago!',happy
id38090,' we stayed here for one night and had a great stay. we reserved a bay view room and the view was awesome during the day and at night. this hotel is across the street from the maritime museum with a great view of the star of india (the worlds oldest active sailing ship). the cruise terminal is also across the street making it a great location for people leaving on a cruise. my wife and i and our two children ages - and - stayed here. it was an easy walk to seaport village walking along the waterfront. the staff was friendly and we have no complaints at all about this hotel and we will definitely stay here again. we self parked but there is valet parking and bell hop service available.',happy
id38091,' i stayed for - nights at the dumont. i had a fabulous room - with everything i had requested: high floor quiet corner room and early check-in. the views from the windows were magnificent - the east river and the chrysler building. the room was furnished simply and elegantly with a fine little kitchen a decent bathroom and an office area with a huge desk. there was a grand bed with masses of pillows and a sitting area with a small couch table and a soft chair. i was able to adjust the heating-cooling - a big plus for me as the weather had turned quite mild and i like a cool room. my one complaint was the lack of wifi in the room and a rather high fee for using an ethernet cable which would necessitate only using a notebook computer at the desk - surprising in an executive hotel. otherwise this is certainly one of the most beautiful rooms in one of the nicest hotels i have experienced. the staff is friendly and welcoming and the location has a nice neighborhood feeling and is handy to everything including all forms of transportation.',happy
id38092,' we stayed - nights at this hotel after flying in from australia and recuperated from the flight well. the room was aged but clean and well maintained the beds were great. location of this hotel was great the view excellent (water view) - hyatt guest room - accommodated - of us comfortably. front line staff were a bit reluctant (may have been the aussie accent). breakfast was ordinary - better options around town that cost less. the location of the hotel allowed us to either walk or catch trams to explore san francisco. we felt this was a good area and felt safe. if youre looking for a centrally located comfortable and clean hotel then id recommend this hotel and wed stay again.',not_happy
id38093,' very quiet and clean hotel close to the medical center. very attentive staff.',happy
id38094,' having read all the reviews i was expecting first class service sadly this was not the case. the after service support is not great either. rooms good hotel clean location pretty good front desk pushy food average. if you are a select member make sure they know on arrival or else like me you will see your card picking up charges up to - days after you thought you had settled your final bill! i would recommend the galleria park hotel every time over the omni. feel a little disappointed with the experience of the omni.',not_happy
id38095,' the location of the midtown was awesome. close to fenway the prudential center many restaurants and much more. the room looked nothing like the pictures posted on this or their website. the window in our room was broken. i couldnt open or close it t was stuck open. therefore extremely loud in the morning. traffic was too loud for me. lastly everytime someone around us closed their door you could hear it bang shut. you get what you pay for. other hotels near there are much more.',not_happy
id38096,' hotel room was clean room small but adequate. great location. hotel needs to provide larger discount on parking in the garage. discount was only --%. there was no coffee in the morning on weekends until - a.m. which was ludicrous. desk staff needs to make a bigger point of telling guests that you need to swipe your roomkey to activate the elevator. time and again we got in and other guests did not realize this and couldnt get the elevator to work. might stay there again as location was very good.',not_happy
id38097,' we stayed at the skyline for a single night and would stay there again. there were only - things that i would complain about: there is a fee for internet service and the hvac unit in our room didnt work properly. we woke up in the middle of the night quite warm with no way to cool the room down. had we stayed another night we would have requested another rooom. the beds were very comfortable the toiletries were great the shower powerful and high ehough for a -+ person. we did not eat at the on-site restaurant. parking is available for $---day a real steal in nyc. two blocks to the subway and an easy walk to times square so the location is quite convenient. all in all a good choice.',happy
id38098,' we booked into this hotel for its convenience and another reviewer is tip that we could stay here and walk to the hollywood bowl. that is absolutely true. the location is stellar. that being said the property is sketchy. everything about it is loud - but the bathroom fan and air conditioner is too so it helps drown out that noise. our carpet was wet under the air conditioning unit. soaking. the front desk tried to charge us more for parking that we had been quoted. pulling into and out of the parking area off busy highland is a nail biter too. be prepared for that if you are driving. this is an older property and run down at the heels. the breakfast available at spices was basic and ok but not included in the room cost. the poor waiter was the only one who showed up for work so the service was very slow. next time we will book earlier and stay at the hilton garden inn or holiday inn express which are just next door. recommend you do this if you are reading this review to find a property near the hollywood bowl. those are still within a beautiful walk is distance.',not_happy
id38099,' i just spent two excellent days at the palomar. ive stayed at other kimpton hotelss and have always enjoyed the experience. the palomar takes that experience to a new level. the staff is uber accommodating. no request is too great or too small. the ambience is lovely and the rooms are large and comfortable. the beds are so cozy and the pillows are heaven. the food is fabulous - they have a wonderful chef. ive stayed at the rittenhouse and i wouldnt hesitate to choose the palomar over it again and again. the location affords perfect access to philadelphia is excellent shopping and fun restaurants. just a note to the review that cites a problem with noise. of course this can happen anywhere but my room was very near the elevator and i had no noise problem. if i could give them -- stars i would.',happy
id38100,' friendly staff. a dizzying selection of crazy apparently homeless people in the area yelling at each other across town without the benefit of cell phones. really nice people working here. noisy flags attached to front of building augment the nighttime ambience of squeaky light rail yelling sirens and traffic noise. roving herds of confused looking tourists regularly expelled from tourist buses into lobby each morning weve been here. receptionists of the whitcomb very helpful. scruffy people outside hotel asking for money without offering products or services to compensate for requested financial expenditure. hotel has lovely old world charm but not recently updated. guy in the lobby wears a pretty cool top-hat. did i mention the staff is very nice and extremely helpful?',not_happy
id38101,' i was a bit worried over this hotel at first since we booked it on hotels.com for so cheap and because things usually look a lot better in pictures than in real life... fortunately when we arrived we soon realized everything was as perfect as it seemed in pictures. the doorman was extremely helpful and even carried our luggage to our room along with greeting us day and night. the concierge was a great person too! so helpful and friendly. i noticed myself falling in love with the hotel without even seeing the rooms! the room was perfect. it was capacious spotless clean and it had gorgeous views to the street and lovely georgetownian houses across. the lighting was excellent there was a tv with endless channels cool bedlinen and the stuff in the bathroom was from hermes! cant really get much better than that right? well actually it can. there was free internet connection (even though it was occasionally reserved by the hotel is staff which i thought was kind of annoying) and it was in a great location. a barnes & noble that is open to --pm every day along with numerous other great shops is literally around the corner! go to this hotel for the true georgetown experience. it really is worth the little money.',happy
id38102,' excellent location clean comfortable room great breakfast and wine with snacks in the late afternoon. attentive staff very reasonable rates. i really cant think of anything else that you would want. this is not a luxury hotel but a great small boutique bed and breaktfasty place . just up the street from union ssquare and chinatown.',happy
id38103,' worst part of town. we should have left right then but we got card keys to a room in a dingy-corner of the place. keys wouldnt work. walked back and got another pair that wouldnt work either. manager came out with a new set of card keys. wouldnt work for him either. he called the owner on his cell phone. owner said the handle on that particular room worked the opposite of the others--you had to pull up instead of push down. that got us in. room was dingy and extremely stuffy. went to turn on the air. no air. i dont mean no air conditioner i mean no fan either. the wall unit put out heat only which we didnt need or want. went to open a window. only one window and it was a sealed picture window with a view of only a concrete garage wall eight feet away. called the manager and asked about ventilation he said the owner turned off the air when summer was over (it was october) and that most people just left the doors to their rooms open. all night? in this part of town? we called american express and all they could do was talk to the manager who said he would cancel our second night but not this first one. so we just left. as i was packing the car a seedy-looking resident from up above saw our license plates and asked if he could ride with us to california. as we drove by the office on our way out the manager watched us go as if he were used to it. positively the very worst hotel-motel experience i or we have ever had and im --.',not_happy
id38104,' i just returned my a trip to california. i stayed for one night at this hotel on ----. my biggest complaint is the walls. they are too thin you can hear your neighbor talking at normal volumes. i was woken up at -am by my neighbors. i was upgraded to a suite because i am a gold member. the room size is great but the noise is a killer. the complementary breakfast is only continental for gold-diamond members. otherwise you can get the continental breakfast for -.-- and hot breakfast for about --. there is nothing special for breakfast. in my opinion you can do better by walking onto fisherman is wharf. it is only - minute walk. i found why this is not your typical hilton because it hasnt been a hilton. the hotel is really old. it was a ramada inn for a longtime then it became a radisson. it has only been a hilton for the past - years. you can tell there is lots of wear and tear on the carpets and the elevator. if you want a real hilton experience try the hilton sf i stayed there too on this trip and was much better. by the way parking is $--. you may be able to find street parking if you are lucky. it is a safe neighborhood.',not_happy
id38105,' this hotel was pre-booked for me by my company when i was sent to detroit for a week is training at the beginning of august. it is a very new property and built to a lavish specification befitting the brand. it stands on the edge of the downtown area of detroit. my room was spacious with a huge and comfortable bed desk with free internet (wireless and wired) large flat screen tv and a very well appointed bathroom with a huge shower cubicle and separate toilet. the hotel spa and exercise room are very well appointed with plenty of very modern exercise machines and a very inviting pool area. all the restaurants and all but one of the bars are within the attached casino. there is a fast food court and three upmarket restaurants a wolfgang puck a seafood and a steak restaurant. the latter three were not inexpensive but the food was good. the steak restaurant offers japanese kobe steak at $-- an ounce! a bit beyond my expense allowance!',happy
id38106,' i cannot warn travelers enough---stay away from this place! it is old and disgusting! we got stuck in seattle late at night and had to be back to the airport early in the morning. not wanting to spend a lot of money we opted for the low price....bad move! despite all the tacky no smoking signs people clearly smoke in the rooms. but that is not the worst part. the rooms are old smelly and just feel dirty. the bed was horrible. the walls are so thin you can hear the tv on in the room next door. the bathroom was disgusting! i was so tired and wanted a shower but i refused because it was so old and gross. i think taking a shower would have made me feel dirtier. bottom line spend the extra $-- to stay in a place where you can actually sleep and shower. honestly the benches in the terminal would have been better.',not_happy
id38107,' this hotel is about five-tem minutes walk from the very centre of san fran and about -- minutes from market st the bottom end of the tram line and most shopping. it is about one block away from the nearest tram stop. despite it being so close to the city centre and having a room on the street side we found it very quiet. staff very friendly and helpful. im teetotal so i didnt jojn in the wine-tasting sessions but these seemed to be quite popular. didnt try the hotel restaurant but there are a great many fine places to eat within a ten minute walk. id certainly stay here again.',happy
id38108,' my family and i just spent - nights at this great hotel. we had a room on the -th floor facing the internal courtyard. hotel location is central for shopping and convenient for using the public transport system. wine reception is great for a couple of pre-dinner drinks love this about kimpton hotels. we experienced great service at this hotel. bobby on reception is a great operator really friendly and checked in on how we were throughout our stay. veronica from housekeeping was also really friendly. another friendly front desk person recommended the grove (mission & third street) for great food.....highly recommend this place or breakfast lunch and dinner and only a short walk from the hotel.',happy
id38109,' had blocked rooms for daughter is wedding and this went fine. the hotel lobby was beautiful but the front desk was very slow and long lines to check-in unobtainable answers to questions mixed up reservations-charges and even the guest bags went to the wrong guests. very disappointing.',not_happy
id38110,' stayed at the cooper for - nights late september paid $ --- a night via quickbook a good rate for a good room. small but that is everywhere in ny. beds are amazing has to be said. shower very good as well. nice reception upon arrival. staff overall very friendly. location is pefect very close to a bunch of shopping (dangerous...) took a run along the east river. whole foods is just a block away always convenient.',happy
id38111,' service is what distinguishes a real ritz-carlton & this hotel falls short of the standard. were all for the younger decor but that shouldnt translate to a younger (in terms of maturity-experience) staff. the lobby is sometimes empty; you have to wait a long time to be served a drink in the lounge. the neighborhood is a bit sketchy too; walking around at night (especially behind the hotel) can be unpleasant. looks like the ritz chain is expanding too fast at the expense of the highest in quality.',not_happy
id38112,' my husband and i spent four nights in a bay-view room on the --th floor (----). the room was just as shown in the numerous pics here on ta. we used points for the stay and it was totally worth it. we travel quite a bit usually with our - year old. generally we look for budget stays with a residential bent. this time it was just us on a get-away before our second son arrives in a couple months. i dont think ive ever given any hotel restaurant or venue five stars all around but this hotel deserves it. the room was specious well equipped and i loved the large bathroom. it is also in a great location near tons of shops restaurants and the train that for less than $- per person takes you to the airport within ----- minutes or so. the staff was great too. room service was yummy. i ordered a sandwich and was very jealous of my hubby is huge salad. i wouldnt hesitate to stay here again. awesome experience!',happy
id38113,' i do a lot of business travel to seattle and i like to stay downtown. i also like the starwood brand because i think they have one of the best rewards programs. so i decided to try the w seattle. i have stayed at many ws accross the country and usually i love them. however this w is just average. positives: -. location. its right in the heart of downtown. -. the bed. this is a given in a w which i believe all use the hevenly bed. i love this bed it is pillowed topped and has nice linens and a huge (and heavy) down comforter. it is so confortable. i was so impressed with this bed the first time i stayed at a w in ---- that i actually bought one. so its nice to have the same bed in the hotel that i enjoy every night at home. neutrals: -. the room. it was nicely appointed and had a nice window seat with lots of funky pillows. however the view was of a hotel accross the street and as far as the theme of the room i felt it was mediocre at best when comparting it to other w rooms ive visited in other states (like san diego or new orleans). -. the staff. they were average at best nothing out of the ordinary. not particularly friendly or helpful but definately not rude pushy or mean. negatives: -. the lobby. its tiny as compared to many ws ive stayed in and the bar while nice is tiny and often too crowded to even get a seat. one thing ive always enjoyed about ws is the club-like feel of their lobbies and the cool bar scene. this w has neither. -. the elevator and hallways. they are extremely dark!! it is bizzare how dark they are. maybe its to hide the fact that this hotel is an older hotel that is been renovated to become a w and so they darker down the hallways so that you cant see the age of it. however i found it a tad unnerving and im a guy. -. expensive: i paid over $--- for a night at this hotel and when compared against staying at the other starwood properties in town (or any other hotel for that matter) that can generally be reserved for $--- or less i think this hotel is a bit over-priced.',not_happy
id38114,' i have to admit this is the highest starred hotel ive had the privilege of staying in ever in the history of my life. my mother invited me to tag along on her conference in baltimore and of course i accepted when she told me wed be staying in the hilton. the first thing i noticed when i walked into the lobby was the sheer size of the lobby as well as the ginormous bar that had on all the local sports. first ill get the bad stuff out of the way. im a choice hotel person myself and at all but one ive stayed at the computer use was free to all guests (the lone exception had no computer center)...the one that also had printers allowed you to print in black and white for free too! not at the hilton though. it is $---hour even if you just want to play solitaire and if you want to print something out that is $- for a b&w page and $- for color. dubya tee eff! i figured it would be the other way around but then again people who stay at the hilton tend to have quite a bit of money. another problem was the bed. youd think at a -+ star hotel the beds would be the epitome of comfort right? not here! the beds were the most uncomfortable things i have ever slept in. i almost slept on the recliner that was in our room. another issue is the ridiculous prices! $- for a twelve ounce coke!? the diamond tavern is the restaurant across the street from the main hotel and is part of the baltimore hilton but avoid it for everything but dessert and the cocktails. the beef sandwich i ordered tasted like straight-up salt but the white chocolate cheesecake (which was free!) was divine. everything else was excellent. when my mother seemed to have misplaced every form of id she had (it was in the back seat of my car the whole time which i didnt discover until i had gotten home) the clerk at the check-in counter allowed her to check in with her aha cpr card informing her we wont be responsible for fraudulent charges. once her driver is license had been faxed into the hotel from the office back in jersey all was well in the world. the room service is wonderful coming quickly and although it is danged expensive the food was quite delicious. the menu is the same as the restaurant i mentioned but it is prepared with much greater care. every room has an hdtv with --- channels. the harbor is a couple of blocks away and all the things that go with it. dc is also a short drive and metro ride away. if youre not from the immediate --- mile area philadelphia and the jersey shore are - hours or so away. when i was leaving (my mother was staying for her work and would be coming home with a co-worker) my mother asked me if i had enough decadence for one lifetime. not even close i didnt get to try the godiva chocolate chip pancakes! yes you read that right. other than not being able to get on the internet and having to sleep in god-awful beds i really enjoyed my stay here. if youve got the cash to splurge and youre going to be in raventown give this ritzy place a looksie.',happy
id38115,' i am very upset that i did not have water for over - hours and i was not told. i missed my meeting because i was not able to get cleaned up.',not_happy
id38116,' our room was small but clean. we had a ceiling fan which was great. the location is almost shady but we encountered no trouble walking around at night particularly walking towards union square and powell street. walking directly down to market street was interesting and i would recommend getting buses street cars and the bart from the powell street stop. dont count on the continental breakfast being anything worthwhile but it does provide a quick on-the-go lift and the coffee shop adjacent the lobby is excellent including dollar pbrs. all in all for a cheap place to stay this place was worth while.',not_happy
id38117,' this hotel is older but is kept in great condition. the bed was comfortable and the room was a nice size. i found it a bit pricey but it seems like everything else on the riverwalk is expensive. we booked a king size room online through hilton for about $---. my only complaint was the $-- valet parking charge. we could have parked our car ourselves for about $-- less but it was a block away from the hotel.',happy
id38118,' first visit to boston so it was a case of using recommendations. brilliant choice. very central to everything. comfortable room friendly staff and good food available. highly recommended.',happy
id38119,' awesome views very nice and updated lobby-restaurant area. the food was excellent try the fish and chips and the wings off of the bar menu. get a waterfront room it is worth the price. the location to the market shopping restaurants space needle is all within walking distance even for people who dont enjoy walking a lot! we rented a car and didnt even use it. great hotel definitely coming back.',happy
id38120,' this is a nice hotel with great rooms. very clean and a good staff. hotel is a bit over priced for the level of service that they offer. rooms are open and comfortable. we had - rooms for our family of -. everyone slept well. location is close to downtown and beale. you can take the trolly. i would recomend this hotel just watch the price.',happy
id38121,' a friend and i stayed at the hotel monaco for - nights while we attended a conference nearby. we booked one of the suites which turned out to be a very spacious room with a king bed and a couch with a pull-out queen size bed. both were very comfortable. there was a curtain you could close to separate the - areas if you wished and the room had a total of - tvs and - phones. the decor is very nice and a big improvement over the bland decor you find at most chain hotels. the staff were very pleasant. when we asked housekeeping for more shampoo they gave us handfuls of the bottles. the front desk also was able to give us a late checkout of - pm. the restuarant was excellent and the service there was very good as well. this hotel is in a convenient location for downtown attractions. the view is so-so--just the buildings across the street--but the room did have a nice large window. the room was also extremely quiet and the turndown service was nice as well. finally the hotel was a good value. we paid about $----night for our suite which was less than a standard room at the conference hotel. id definitely stay at the monaco again.',happy
id38122,' i have read several reviews regarding this hotel - most very good but i came across a couple that mentioned bedbugs. please tell me if anyone has had any signs of them in their room. i am staying at the hotel this week and i am concerned.',happy
id38123,' stayed - nights and loved it. close to universal ( we preferred shuttle up and walk down hill back). very good service friendly staff. we had coupons for breakfast and their buffett was amazing ( including fresh squeezed oj and pork buns) for $-- upgrade. free wifi as hh diamond. pool great deep refreshing and private. very close to hollywood ( $-- taxi) and greek theatre where we saw neil diamond . my only complaint is that room max size is - which meant - rooms ( got the -nd room half price). still cost for - nights what it cost at hilton anaheim for -. would be great if they offered a few family rooms. still very recommendable.',happy
id38124,' me and my wife used to travel for work during the year and because of that when we are on vacation we always prefer to stay in small hotels rather than chain ones. it was not an easy task to find a small charming hotel with a reasonable price in san francisco! drisco is not exactly a cheap hotel but its location charming and staff definitely worth the stay. the rooms are big comfortable and well decorated. breakfast is also a good part of the stay. but thing that conquered us was the “wine afternoon”. every day around -pm the hotel offers two californian wine options with salamis peanuts and other stuffs. very nice!',happy
id38125,' unless you want to stay near downtown or the riverwalk this embassy suites is an excellent choice. located about mid-point between downtown and six flags-sea world.parks. stayed here on - separate occasions and was very pleased each visit. clean spacious suites quiet complimentay full cook to order breakfast buffet room service indoor pool sit down restaurant and small gift shop. enjoyed the courteous staff from the front desk to helpful and efficient housekeeping personnel. definitely a great place to stay on business for families or couples. will return and also recommend to my friends.',happy
id38126,' i hope that someday the town and country resort is --star rating is reduced to at least a --star rating or - at the very least- i hope that they are someday forced to remove the word resort from their title. resort is a word that invokes feelings of class and prestige which is ironic because class and prestige are words that will never come to mind when i think back upon my stay. upon arrival we (my girlfriend and i) checked into the hotel just a stroke before midnight and were informed that we had already been checked in. we both exchanged a few words of confusion which ill just assume the front desk employee didnt pick up on and were handed keys and shown a map of where we were to park. the hotel is spread out over a sizable area with a portion of the rooms being in a ---story or so tower-like building and the rest of them being in what i can only describe as trailers. not trailers like the on-wheels kind of trailers i mean trailer park trailers. if a trailer park and an apartment complex had an illegitimate child it would probably be called the town and country resort. we ended up driving for ----- minutes searching for parking as the parking situation is best described by the words pure idiocy and moronic . the vast majority of the streets around the resort are practically one lane leading to plenty of drawn out and awkward scenarios where youll be maneuvering around another poor soul is car. each set of trailers has it is own parking lot only fitting about -- cars or so which is far too few. around the corner is a two-story parking structure (one lane) and with a bafflingly low --foot clearance. in our search for a parking spot we drove around the cramped structure only to reach the abrupt end of it which is just a wall so getting out of the structure (one lane still) involves having to make your car shuffle into the opposite direction to leave while hoping no one is coming in the opposite direction. we finally found parking in the back lot which is much larger but has tiny parking spots and again narrow lanes to navigate. we got out of the car and spent ---- minutes walking back to our trailer style room slid the key into the door opened the door and were greeted with a room with luggage and clothes strewn about as it was already inhabited. we left and made management aware who offered us another trailer room which we dutifully declined already angry that it was now pushing midnight and we just spent -- minutes looking for parking just to turn right back around. skipping all of the issues between we were eventually moved to a room in the tower style building. like the rest of the hotel the room is disastrously dated. dont let the photos online fool you i am scrolling through their provided room photos now and none of them match the room we were in which im assuming was a step-up from the trailer style room. the bathroom is small and the floor is made of dirty tiles and (my favorite part) the shower head is about -- so i spent a great deal of time trying to kneel down beneath it. i just grit my teeth and pushed through this problem though as i knew that the quicker i got showered and dressed the quicker we could leave this horrid place. i would not suggest this hotel to anyone not even my worst enemy. ive stayed at plenty of hotels that looked cheap or dated on the outside but had those stays redeemed by passable room interior- this was not the case. this is more or less a glorified motel-trailer park.',not_happy
id38127,' my husband and i went through el paso on the way to carlsbad caverns and stopped at the holiday inn. it is very convenient to the airport and the interstate; however this hotel seemed in bad need of an update. it looks like this was an old motel that they built around and converted to a hotel. some of the rooms open to the outside and some open to the inside of a building. the room itself was okay – it was large and the bed was comfortable. however the carpet and curtains were both stained and it just felt very old and dirty. when passing through my husband and i often look for holiday inn because usually you get a nice room at a fair price. however i would probably pass on this one next time.',not_happy
id38128,' our organization tried to book a - night stay for a guest presenter and here is what happened: *i called to make the reservation and was told to hang up and do it online *i called back to see the possibility of an early check in and was given no help whatsoever *i called back to extend the stay a day early just so our guests could have a comfortable nights rest after taking the red-eye from la to nyc. the staff was once again extremely limited in their ability to help and refereed me to hotel is.com to change the booking ---------this is the best part----------- *the booking was pre-paid and yet when our guests arrived the morning desk manager claimed at first. that he had no record of the reservation. and then proceeded to locate it but insisted that our guests had to put down a card. our guests tried to put down several cards but no card types were accepted. ultimately our guests had to leave and stay with friends. *i called to investigate the issue and was assured that the booking was pre paid. the desk person who told me this lamented the night staff here just dont know what they are doing. so to recap i made roughly - phone calls to get assistance with what should have been a simple reservation and the result was a complete lack of organization- support- competence. i have never experienced the level of unprofessionalism that hotel -- staff exhibited in spite of no small effort on my part to confirm booking details. frankly i dont know how they stay in business!',not_happy
id38129,' booked this hotel - months in advance. my family and i show up and the manager says my reservation for a room with - beds cant be honored. finally the mgr agrees to give us a room with - beds. we go out for a walk and when we get back the room is gone. mgr says he cant help. apparently if you book through a -rd party like travelocity then you are a -nd class citizen at this hotel. right now weve been waiting an hour for a rolling bed. no luck. so far weve been treated like crap with terrible service. been lied to several times by the mgr about our room. who knows if well ever see the rolling bed. do not recommend. awful service. treats some customers like -nd class.',not_happy
id38130,' checked in on a friday and stayed until sunday. check in was a little crowded but very smooth and they greeted us with hot towels at the front desk. building is gorgous all marble lobby. great for drinks after dinner. room was a little small compared to other ritz-carlton properties but bed was very comfortable and bathroom was luxurious and spacious. service from all employees was excellent and was greeted every time i came in and left the hotel. ate dinner in the grill one night and food was delicious and service was just as good as the rest of the hotel. took a little long to get my car from valet when checking out on sunday. would love to come back. best location in center city next to city hall. walking distance to many business and to historic philadelphia landmarks like the liberty bell.',happy
id38131,' we recently stayed at this hotel the staff was extremely friendly and the location was great',happy
id38132,' good staff average to above average rooms but meal times are very busy! arrive early for breakfast or you will not be able to find a seat! and defintely take their shuttle (free) at every opportunity. if you have never driven in seattle dont try it (unless you have a subconscious death wish)! the light rail is the way to go. if you are any degree of ambulatory take the light rail to go downtown and see the sights. just make sure to keep the hotel phone number on your person so you can call them to pick you up at the light rail station we you finish with your sight-seeing.',happy
id38133,' we choose washington plaza based on trip advisor reviews. we purposely went to washington on a weekend to save on accommodation prices. the hotel is nice the location is fantastic for walking to the sites....but.....gave these guys - stars due to the room we were given which was -nd floor - noisy from traffic and other patrons and the lack of fridge. we were disappointed to be given room --- which is low which means no view (not really important) but much noise (very important)...not only from the traffic but also from the rowdy people we were placed next to. the hotel cant control the antics of other customers at -am however they could have offered us a room higher up and away from other people - given the place was not full. we think they just bundle everyone together to make it easy for housekeeping...otherwise why not separate people...especially because we specifically asked for a room away from the lifts to reduce the chance of noise. we appreciate that management respond to reviews and their response is often oh but you only had to ask to get a better room or to get a fridge ....but the point is....we shouldnt have to ask; we should be given the least noisy room available and a fridge without asking for special treatment - especially if the hotel is empty. apart from those gripes this was a great hotel...all staff in the lobby door staff check in - out are excellent. housekeeping is excellent.',not_happy
id38134,' very pleased with my room. the hotel was well managed clean and a relaxing place to stay. this is my second stay a this particular location an both visits were pleasant. even the cleaning staff were friendly and polite when you passed them in them hall. there was a large group of band kids there one morning for breakfast and the cook did an excellent job cooking and stocking for such a large crowd.',happy
id38135,' the location size of the room price and staff. the room was clean and comfortable. staff was so nice. convenient with easy access to public transport and metro station within walking distance. room is comfortable and well clean. staffs are friendly and helpful. wi fi connection is charged it would be free . carpeting and decoratiosn in rooms and hallways is tired and dirty.',happy
id38136,' our room was basic no-frills but updated and very clean. the grounds were nicely kept breakfast was good and the manager was very nice. the only negative thing that i can say is that the neighboorhood was somewhat run-down looking although i felt perfectly safe at the hotel. if you are on a budget and looking for a clean friendly hotel then this is a good place to stay.',not_happy
id38137,' we had a great stay here for - nights over new year. the check-in was swift and we were given a room on the --th floor. the room was clean and spacious however we felt it was a little noisy and so asked for a room change – which was sorted without any fuss. the room had a large flat panel television and ipod dock-alarm clock. the lack of a mini-bar was only a minor inconvenience. it is difficult to fault the location of this hotel. it is situated next to grand central terminal (there is a link corridor from the hotel into the station). the hotel is only a short walk from many of the major tourist sites including; times square (-- mins) & empire state building (-- mins). the hotel is also only a one minute walk away from the drop-off-pick-up point for the airport shuttle buses – very convenient. we never ate in the hotel as there is so much choice on the doorstep. we tried a café in grand central terminal and later found a great diner called pershing square (directly opposite the station). the diner had a buzzing atmosphere and did superb breakfasts – an ideal start to a day exploring the city. the hotel bar is cozy with attentive bartenders and unusually for a hotel bar a good atmosphere. there is a pc in the lobby where you can check-in for flights and print boarding cards. the concierge was friendly and helpful and gave us a restaurant recommendation and reserved a table. i can’t say anything about new york city that hasn’t already been said. all i will say is that the grand hyatt comes highly recommended – enjoy!',happy
id38138,' i chose this hotel based on the reviews previous to mine and let me tell you that they are accurate. the hotel is very nice modern and clean. the staff are very nice approachable and know a lot of great places to see and be seen. the hotel location is central to every area in the city. we were upgraded to a suite as i was proposing to my fiance that weekend and upon our return from the proposal there was a bottle of champagne and chocolate dipped strawberries congratulating us. they had however forgotten a garment bag of ours when we were checking out but the hotel manager addresssed this right away by apologizing for the mix up and shipping the bag over for next day delivery. we will definitely be staying there again and have recommended hotel indigo to all of our friends and family.',happy
id38139,' we spent just one night here using a free night that i had earned during the summer. the hotel is close and convenient to downtown and port. this particular residence inn is set up as a condensed apartment complex with several two-story buildings with a limited number of rooms in each building we passed a jacuzzi-spa between our room and the lobby-breakfast area. as with other residence inns there were barbecue areas. the parking was ample. check-in was a bit goofy. we asked for an upstairs room but ended up in a downstairs unit. we were tired at the time so we did not go back. it turned out to be fine as the people in the room upstairs were relatively quiet. the room itself was clean and a decent size but the layout was a bit odd. when you enter the room there is a convertible sofa directly in front of you. there is a small table-desk on the left adjacent to the door. the kitchen and dining area is to the right. you walk throught the living area to get to the bedroom. a short passage way with a closet takes you from the bedroom to the bathroom. a nice touch is that the sink-vanity is separate from the bathtub-toilet. there were plenty of towels and toiletries. the bed was comfortable and the area was quiet. while the hotel is right off the freeway this property and the buildings that make up the hotel are set back from the street away from freeway and road noise. the buffet breakfast was above average including scrambled eggs sausage pancakes (as well as the waffle makers) toast-bagels-english muffins-muffins juice coffee-tea milk hot-cold cereal yogurt and plenty of fresh fruit. there was ample seating in the breakfast area. overall we were very with our stay at this residence inn.',happy
id38140,' new york is exciting times square is unreal and this hotel is so well located to enjoy all of it. add to that - friendly staff comfortable rooms and easy access to concierge business centre and hotel shop - and this hotel offered reasonable rates! no city noise. room spacious well appointed with coffee maker and microwave very clean. olympic diner across the street provided value and fast breakfasts. hotel close to food stores bank and subway. broadway- theatres just around the corner and many restaurants close by - if you like mexican food check out sombrero or for thai dinner pongsri as well as many decent chains in times square. walking distance to day cruise piers entertainment on --nd street and even laundrette on -th ave. in fact can walk all of mid-town and into central park quite easily from here. a terrific base in ny.',happy
id38141,' my girlfriend and i recently stayed - nights at the chelsea lodge. we relied upon the solid reviews posted to trip advisor in making our choice. at first i was astonished that there were rooms available when i booked (about - months ahead). when we arrived the laid-back manager carried my very heavy bag up to the -rd floor. the room was as described: small and cozy. the air conditioner was a welcome sight considering how hot it was during our stay. if you dont need more than the basic amenities and plan to spend most of your stay exploring the city chelsea lodge is the way to go. we loved new york and when we return we intend to stay there again.',happy
id38142,' our stay was a gift for my --th birthday. we were booked into a lakeview suite and were thrilled to be placed in a corner room that provided us a beautiful vista of the city (made all the more romantic by the first snowfall of the year). mary bravo was our guardian angel and helped to ensure that our stay was a special one arranging for a delicious breakfast in bed to make our celebration complete. it is so rare to experience this level of customer service and you can be sure that i will be highly recommending this hotel to family and friends. thank you to everyone who helped to make our city adventure so amazing :>',happy
id38143,' stayed here the night before a cruise. it was a clean and pleasant hotel. there were - of us and the room was large enough that we werent climbing over each other. the staff were eager to help and friendly to communicate with. we were in walking distance to pikes place although the free bus goes right by the hotel and has a great view of the space needle. i would definitely stay there again.',happy
id38144,' after a very long day of travel we finally got to the hotel. the hotel is computer system was down and we had to sit in the lobby for a good -- minute while they figured things out. i know this wasnt their fault but it was not a great way to start the trip! they didnt even try to make us comfortable sitting there! once we got into the room we liked it a lot very big and clean. we were supposed to have wireless internet and tv but due to the computer being down nothing worked! everyday we asked the mini bar to be left open and they kept locking it so when we would get back late at night we had to wait for someone to come up and open it. we had a few other complaints but overall the service was horrible and i would not stay there again',not_happy
id38145,' mrs. davooda and i stayed at the benjamin while in town to take in some of the us open tennis action and to celebrate my wife is birthday and our --th wedding anniversary. a highlight for us since were tennis people was to ride in the elevator with serena williams. good luck serena! i made our reservation directly with the hotel and was able to match a rate published on expedia and was told by the agent that he would mark us down for a corner king suite on a high floor as the hotel is way to help celebrate our special days. i was disappointed on check-in to find that we werent assigned a corner room and i had to ask for one. we were accommodated but the room was on the eighth floor and was very noisy. i think there must have been a firehouse and a police station near us becuase the sirens sounded literally all day. good thing we brought earplugs! i found it amusing that the hotel billed itself as the place to get a good night is sleep and pretends to offer a sleep refund. when i told the front desk that our room was incredibly loud they reminded me that i was in midtown manhattan and it is a loud place. yeah....i know. i would have asked to be moved but the place was absolutely packed full. the lobby is elegant and well-appointed and we enjoyed a cocktail in the emery bar off the lobby one night. our room was of a nice size for nyc but showing signs of wear. the couch felt like it was broken. we sat in it once and then had to use the side chairs after that. there was no nightstand on one side of the bed. one of the lights in the bathroom didnt work. housekeeping was very thorough however and we had no issues with cleanliness of the room. in fact the staff was most cheerful and pleasant which is nice but didnt override the negatives. the concierge service was responsive but a far cry from what ive come to expect. the broadway show tickets we secured through the concierge were not what we ordered and paid for. close but not exactly - and when i am paying that kind of money for premium seats i expect exactly what i pay for. these were not. and our town car rides to and from the airport were --% higher if we had booked through the benjamin than if we booked directly through the car service provider. caveat emptor! i would echo a previous posters statement by saying that i left feeling that this is really a three-star hotel in a four-star is clothing. i know it has a fitness center spa bar restaurant and ---hour room service. but the fitness center is laughably small and the spa was un-staffed every morning when i went to work out and take a steam. there were lockers in the men is locker room but they would not lock and as i said there was no one staffing the place to help. the bar was nice but i expected at least some artisanal cocktails and there were none. we did not patronize the restaurant or room service so i cannot offer comments on those. i was pleased to secure the rate i did but i would not return if i had to pay more. there are many other options in midtown that are newer fresher that offer as good a location and offer similar rates. i would send a friend here if they could get a deal but otherwise no.',not_happy
id38146,' we stayed at loews at the end of august ---- during infamous hurricane irene followed by mandatory evacuation of all coastal towns in nj. we booked it mostly because of being pet friendly we had to bring our cat who received a very warm welcome in the form of nice bag with toy food bowl. i have to say that she loved the hotel especially sitting on the window cill and observing. the location is great we were able to walk everywhere and did a lot of shopping dining and just enjoying city sites. the room was good size the beds were comfortable so was the chaise lounge. i guess $-- per day for wi fi is pretty average and we parked across the street for $-- per day. the pool was overloaded with chlorine couldnt get rid of the smell after two showers. the restaurant was good. the lobby decor is a bit dated sort of --s style. all together it was a comfortable stay.',happy
id38147,' this place is brand spanking new! the room was clean and the kitchen was spotless and very well equipped! we had a room with a living area with a sleeper sofa kitchen with - counter stools for eating and a seperate bedroom with - double beds. plenty of room for our family of - adults - teens and a pre-teen. the location is perfect we were able to walk most places. right behind the hotel is a whole foods store which was perfect for our family for snacks drinks and breakfast items. parking is steep at $--.-- per day but you do have in and out privledges and there is an elevator directly from the garage to the lobby. now for the bad..........the staff was literally non-existent for the - nights we stayed. there were three towels for our family of five we called the front desk and the phone just rang and rang and rang. after trying for --- hour my husband went downstairs to request the towels. the same thing happened later that evening when we realized there was no bedding for the sleeper sofa. again on day two when the maid failed to leave us enough towels and no toilet paper the phone was never answered. we never had enough personal items the entire stay. luckily i had brought our own shampoo is etc... the toilet clogged on day three again no answer. the front desk just never answered the darn phone! very very poor customer service. i would think on day one when you know that - people are in the room you would make sure we had - towels for the each day the remainder of our stay. at the very least i would answer the phone calls from guest! the staff never greeted us looked at us bothered with us once after check-in. i think this is still a good choice for families in spite of the ghost staff.',not_happy
id38148,' i stayed at the mansfield for two nights on business. the location was great close to the theatre and bryant park. the hotel is small but it had a great gatsby feel. the bar and lounge were cozy. it was clean and the staff was friendly. they valet parked my car. if you are looking for a big hotel with a lot of amenities then this is not the hotel for you. i happened to really enjoy my stay here.',happy
id38149,' the motel is currently under significant renovations (about --- of the rooms completre). guessing that the renos should be done by late november ----. this motel is appropriate if all you want is a basic clean new room in a great location for a value price. this is not the four seasons. i found the staff at this family owned motel to be very helpfull. this area of memphis has been cleaned up alot and i felt safe walking back from beale st at -:-- am. the room i had was smaller then the average na motel room having only one king sized bed. a little tight for a couple but definately doable. you can walk to all the sghts except stax and graceland (free shuttle runs from sun studies which is walking distance).',happy
id38150,' we stayed at the westin last week and were very pleased. the rooms were clean and the staff was very nice. our room was on the front of the building and it was a little noisy on friday and saturday night but not unbearable. my sister is room was overlooking the riverwalk with a balcony. the prices were very reasonable. $---- a night for ours. i loved the heavenly shower and the beds. they had more tv channels than the westins that we normally stayed at which kept our son when we were actually in the room.',happy
id38151,' just returned home from a two week holiday in california and stayed in - hotels. this was the worst one. the hotel is isolated and it didnt help that one of the restaurants was some times closed. we had to use room service food was undercooked and of poor quality staff on reception seemed uncaring and were full of their own self importance. room was dirty and very noisy due to a highway close by. rubbish from previous occupant still on floor. under bed area very dusty. blanket had knife ? holes in it and top bed cover had some very interesting (white) stains on it. our voucher showed that we should have had a free breakfast but we only got a $-- dollar reduction. avoid this hotel.',not_happy
id38152,' i just came back from staying here this past week and frankly i was a bit disappointed. they had told me a few nights before that the hotel wasnt full and that i shouldnt have a problem getting a room when i arrived early in the morning. that wasnt the case. they didnt have a room for me until - hours after i arrived and they said that since i had already checked in if i chose not to stay i would be charged for a night in the room. nothing is worse than being in the city and having to walk around tired because your room isnt ready. the first queen room was the size of a closet and i demanded to move for $--- a night to another queen room which turned out to be a bit larger but to have two people stay in there one would have to stand in the bathroom or on top of the bed to walk around. the terrace was closed for -- hours during both days that i was there and only open for the wine reception. the linens were dirty with other peoples hair and there was blood stains on the pillow cases! if i were you i would either stay at the w properties on --th street or spring for $--- more and stay at the plaza or the four seasons. travel channel you steered me wrong!',not_happy
id38153,' we went through hotwire and got this hotel at a great price. it lists a continental breakfast so i was expecting bagles and danishes but it also had the make your own waffles which my kids totally loved. the breakfast room was nice and roomy. the hotel is very close to down town san diego and attractions. we will definitely stay here again.',happy
id38154,' we stayed for one night - the staff was super friendly and the location was great. just a couple blocks from grant park. price was okay i guess considering we were downtown but i know ive stayed at other hotels that to me seemed better for that same price. one of the - guest elevators was out of order so we used the freight elevator a lot. the room. well it was clean but because the whole room (trim pipes wiring etc.) were all covered in texture spray it made the room seem dirtier than i think it really was. the windows were frozen in time. wouldnt open and wouldnt close - gap at the bottom of one window allowed cold air to flow in. beds were hard and pillows were horrible. i was kept awake at night listening to the flushing of toilets. nothing i couldnt deal with for one night but an extended stay will not be in my future.',not_happy
id38155,' the phoenix grand is a wonderful place to stay very clean and comfortable. if you like to golf its an awesome golf course. there some great hiking trails right on the property. the dinning area is very convienent and the food is very good.',happy
id38156,' after a mix up with our flight home to sydney we booked into this hotel at --.-- and were meet by very nice helpful staff.the room set up is a bit unusual however was very clean. when we got to our room we were able to order a nice deli sandwich and plate of fruit from room service which was delivered very promptly. breakfast was extra but well worth it. best of all there is a free shuttle to and from the airport. will stay here again.',happy
id38157,' my family and i stayed at the sheraton suites san diego and had a very pleasant and memorable experience. the location was great the rooms were very clean and spacious and the service was great! i am planning on coming back next summer and i will definately be returning to this hotel!',happy
id38158,' the hotel was awsome the guestrooms were just renovated and they will blow your mind. the staff is awsome and you really cant beat the location. next time you visit seattle you have to stay at this hotel.',happy
id38159,' let me first start by saying the staff at this hotel could not have been nicer. at check in and check out they were very kind and helpful. the room was another story...first impression of the room it was outdated but doable. the carpets were rippled and i tripped over them (thankfully me and not my mom or grandmother). there was some wallpaper peeling but still i was ok with the room. we opened the information book to look at information for local attractions and the entire book was coated in mold! every page had a coating of mold. i was appalled. the reason we got this room was because my mom had an appointment at john hopkins and this hotel has certain rooms set aside for patients. this is absolutely unacceptable. if these rooms are for patients chances are they are sick and the conditions of these rooms could make that patient is condition worse. unfortunately this is not the only place mold was found in the room. there was mold and dust around an outlet. i also found an old blood spot on my comforter. upon check out we took the information book to the staff (thank goodness we were only there for a night). the staff at the desk were very apologetic and refunded our valet parking charge and told us this would be passed on to management. this is sad because john hopkins recommended this hotel for their patients. a safe place to stay...no longer can be deemed safe in my book. i will also be contacting john hopkins to make them aware of the concerns i have about this hotel.',not_happy
id38160,' i stayed here in march when this place was a wyndham and it was just ok. the rooms were nicely appointed and clean the service was average and the breakfast buffet was pretty good. i returned not long ago to find out the place has been converted into a sheraton and it has gone way down hill. the service was absolutely terrible. the front desk clerks were slow and the maids did a poor job. they only left us one soap and one shampoo and there was dust all over the place. the room was decorated nicely it was just dirty. the hallways were scuffed up and filthy and the keycard system didnt work properly. it usually took us - or - tries to get the door open one time we had to go all the way back down to the lobby to get the cards recoded. the breakfast buffet contained a wide selection of low-quality crap food and i paid $-- for it. wyndham only charged $-- and even that was too much. on a plus note the lobby was a beautiful five story atrium with new furniture and pretty flowers finished with an oversized colonial grandfather clock from england. the parking was terrible. the ceilings were only - or - feet high with pipes and wires hanging down. we had a large suv and it was an absolute nightmare trying to get a spot. the hotel has --- rooms and only --- parking spots. they charge you $-- per night per parking spot which is ridiculously expensive but every other hotel in the vicinity charges the same. the hotel itself is dirty the service is terrible and the prices for everything are very high and not worth it!',not_happy
id38161,' i stayed at this hotel for the weekend with my two small children and father. on saturday morning while i was getting ready for the day my father took my children down to the pool to swim. when i went down to the pool to check on them i tried for --min to get to the pool via the elevator. when the elevator did not come i contacted the front desk and they informed me that the pool was closed and that the elevator was broken. i told them that my father and two small children were in the pool area and i needed to check on them. i had to walk outside and around the hotel and bang on the door to let my unsuspecting father know that they could not get out of the pool via the elevator. there were no towels available to dry off and my father had requested some from guest services. we waited --min for towels when that didnt happen we had to carry the children back out and around the hotel in the freezing cold in order to get back to our room. i can understand things breaking however the condition of the water was so dirty that you couldnt even see the bottom of the pool (my fault for sending them down with grandpa) i would not have let them swim! the hot tub was broken and appeared to have been that way for some time as it was discustingly dirty. the pool deck was coated with what appeared to be fungus. i wont be back!!!',not_happy
id38162,' i have just returned from a very pleasant - night stay at the hotel deauville. the hotel is very old (but that adds a bit of charm!)its clean and comfortable and fine for the amount of time you will spend there (you wont spend much time in your room when in new york!) its the staff that make this hotel so reccomendable. they are extremley helpful and polite and are to give advice on anything you ask. the hotel is situated about a --- -- minute walk from times square and -- minutes from the empire state building. taxis are very cheap we never paid more than $- going around manhattan. there are plenty of coffee shops and grocery stores nearbye andobviously plenty of restaurants too. i would definatley return to the deaville if on a budget.',happy
id38163,' this hotel was within a block of the symphony t stop so it was a great location for pulblic transportation. they upgraded my room the first night i got there which was great because i was there for a week. the only problem was that i was directly across from the parking garage and could hear beeping constantly. i had the heater on to drown out the noise but then my room was just hot. the heater was pretty noisy too',not_happy
id38164,' i was very excited to be staying at the fairmont until i got there. after having dealt with fairmont royal york in toronto for years i was sure i wouldnt regret my choice. the room was very luxurious with a king size bed and wonderful sheets and pillows. exactly as described in the website. the temperature in the room was just right and the view of the city was great! but that is all you got for your money. none of the standard items were included. if you wanted your morning coffee you had to call in-room dining and be charged $-usd a person for the delivery plus the cost of the coffee. the water in the room was $-usd as well so if youre thirsty it is the tap water from the bathroom. yuck! i had pre-arranged for a crib for my -- week old son and was advised upon checking in the crib was already in the room. except when we got there it wasnt there. when called a hospitality staff brought an assembled graco pack n play and dropped it unceromoniously in the room. if i had known that was what my son would be sleeping in i wouldve brought my own from home! i do have to complement the chef on the dinner we had the first night. we had in-room dining and it was fantastic. the couscous was perfectly spiced and the steak was just right! if only the proper steak knife had been provided! it was an adventure trying to cut the steak with what i could only call a pointy butter knife! overall i was very disappointed with my stay at the fairmont. instead of feeling pumpered as i expected i felt gouged. i wouldnt be staying at the fairmont again.',happy
id38165,' mu husband and i have stayed at the swissotel - years in a row on one of the busiest november weekends for chicago the festival of lights. the swissotel is staff has gone out of their way both years to give us a beautiful room and superb service. the front desk and concierge service have made our stays hassle free and memorable. the hotel itself is exactly what you would expect from a chic chicago hotel. we are looking forward to november ---- at the swissotel!',happy
id38166,' i enjoyed our visit to the w chicago city center in july ----. my husband and i were there for a wedding . our room was located away from the main street which was ideal as we didnt hear any noise from the traffic. our room was small but chic..loved the black and white decor! the concierge was excellent. she gave many suggestions for things to do gave us maps and made reservations. the location of the hotel was perfect for my first visit to chicago as i could walk outside and down the block to the sears tower the park and even take the l to the magnificent mile. our cab ride from the airport to the hotel was crazy as we arrived during peak traffic hours. our cabbie said next time itd be better to take the train as wed get there faster. the cab ride back to the airport was much better.',happy
id38167,' this hotel is right in the thick of things...and for venice beach this means all the important b is - bums bohemians beer and bongo drum circles into the wee hours. cadillac is located right on the beach-boardwalk. the walls are paperthin and there is no ac (making it difficult as opening the windows comes with all the noises-smells of venice). it also comes with only - pillows and - towels about the size of wash cloths. we asked for extra pillows but they were never sent (seems to be a theme in the reviews) however our room was big and clean. we loved being in the middle of all the action. we didnt rent a car but wished we had because we ended up paying a lot for cabs because it would have been dangerous to walk back to the hotel after dark. overall cadillac is representative of the venice scene...we loved it...for one night that is!',not_happy
id38168,' the location of this hotel cannot be beat (steps away from michigan avenue) with a couple great spots for meals nearby. very close to bus stops to make sightseeing effortless. everything else was below expectations - - thin walls could hear normal conversations in nearby rooms - very small room - no comfortable seating strangely angled couch) - televisions hang over the bed (makes it tricky to navigate around). several years old. - incredibly uncomfortable bed. (slept on the floor after the first night) - room service delivered propmtly but wrong items sent - in-room instructions for wireless etc. were incorrect. easily straigtened out with the front desk but documentation is outdated - bath linens were threadbare and bedding was lacking - peeling wallpaper and loose or missing baseboards make the hotel appear rundown - no views to speak of (windows directly across from apartments) for the price and ratings i expected more. it seems like the james best years are behind it.',not_happy
id38169,' if you are looking for the usual holiday inn express experience you will be satisfied with this one. a good value considering location room decor comfort and services provided. if you want to be a bit closer to the action (times square) a larger room and more services you need to stay elsewhere.',not_happy
id38170,' stayed at this hotel -------- ---- and loved everything about the stay. the hotel staff was wonderfull to us. the amenities were numerous but the icing on the cake were the two big fire pots-pits near the pool. they were grrreat. you could sit around the pool at night in comfort witha drink or a book and the fire roaring. very classy touch. the flooring around the entry and pool area looked to be a quartzite material that looked great. the room was very spacious beds very comfortable and the location good. we were assigned a room facing the ----- freeways. it was a bit noisy with the sliding door open quiet closed. at first we thought this location was a drawback but big surprise we had a lanai (balcony) and a picturesque view of the two different fireworks displays. one was from the seaworld area and one from the coronado area. all this plus free parking @ a great price using priceline -- a night over the -th holiday was very good. the staff was very friendly and helpfull. i fully recommend this hotel to anyone.',happy
id38171,' i had booked this place for - nights since i had an early flight and it was very close to the airport. the front desk was awfully rude the room looked ok when i entered it nothing great but ok. in the morning i woke up and found huge bugs in the bathroom - at least - of which alive. that is insane how can you keep a hotel in these conditions? i work in a hotel in rome italy and i would bury myself if a guest happened to come to the front desk and tell me such thing they didnt care at all instead. the pool was full of bugs swimming in it too. i had to change my plans last minute because of the hurricane and didnt have much time to look for a hotel in san antonio but i would have never imagined something this terrible. i decided to spend my second and last night in the airport sleeping on the chairs. i will never recommend this place to anyone starting with you all.',not_happy
id38172,' we stayed at this hotel in june and july and both times we very impressed with our stay. in fact we went back the second time because of the quality of service etc the first time. the staff at this hotel were the friendliest most helpful we met on a - week holiday in the usa. they were able without any trouble to help with locations of stores bus routes to tourist hotspots etc and never hesitated to help improve our stay. location just wonderful walk to walk of fame chinese theatre etc etc. lots of places nearby to eat. parking was free and although very full not a problem getting in or out of parking area. the breakfast served was good sufficient coffee-tea and cold water available all day and night vending machines also in hotel. thank you so much for two wonderful stays you will def see us again!',happy
id38173,' this is a great dog friendly hotel. the breakast was excellent. the room was well appointed; area safe. staff here is wonderful. the desk clerk even printed us out a route to a restaurant we wanted to try. beautiful experience.',happy
id38174,' i can forgive the reufbishement - even if the work starts at -am. i can forgive the fact that the top - floors of the hotel are open to the elements during the refurb. i can forgive the fact that the room might have done with a deeper clean- it was okay but the staff are so sullen its unbelieveable. the management really needs to sort this out. free shuttle to the airport - very handy. dont use the concierge for anything. they will rip you off. we priced various trips - they wanted --- dollars for universal studios (-- dollars for the bus???? or -- dollars for the getty - when its free. figure out other ways to get there.',not_happy
id38175,' san francisco is not an inexpensive hotel stay. however with aaa we got - nights for $--- before room charges and tax. not a bad deal. the rooms were rather small and outdated; however the rooms were immaculate house keeping makes up the bed in the am and turns down the bed in the pm. there were bathrobes and towel warmers. the service was exceptional! no one was uptight and they were all willing to go the extra mile. it was a - minute walk down the hill to union square and less than $-- taxi ride to fisherman is wharf and haight ashbury. we had dinner at aqua down the street and a hip but overpriced $--- later we decided to try fournou is oven at the hotel the next day. (they have a ----- bottle wine celler.) it was $--- for dinner and wine and the service portions and food were both better than at aqua. i would definitely stay and eat there again!',happy
id38176,' upon arriving quite late in the evening we learned that we had no where to park the car! when booking the hotel there was no mention that parking would be on a first-come first-served basis. although we were able to find an ideal parking space directly in front of the hotel we were told that if we left the car there it would need to be moved before -:-- a.m. because towing starts then. since our engagement was not until -:-- a.m. driving around the block for two hours wasnt our idea of fun. turns out it is not the city that tows but the hotel itself because they want room for taxi cabs to park in the morning to pick up guests. our only option for women travelling alone was to park in a parking garage several blocks away and walk at --:-- p.m. in the dark. although the desk clerk could not have been nicer one of our travel companions asked to speak with the manager who was off site and so they spoke on the phone. he was incredibly rude and uncooperative! he offered no solutions gave nothing but snide remarks had no intention of being helpful and clearly had never learned the adage that the customer is always right. while standing in the lobby trying to reach some remedy to our problem another guest was waiting for the clerk to complain that the bedding she had requested be changed had not and she knew this because her husband had killed a cockroach in the bed that morning and the evidence was still there. after hearing of our troubles she also complained that parking was a problem for them and although they were told something like $-- to park they were actually charged $--. the hotel was very shabby the upholstery on the seating in the lobby was soiled the rooms were not clean there was mold growing in the bathroom not all of the lighting worked the air conditioning did not work properly there was no internet access beyond the lobby area and the elevator was broken. we were grateful to be there for only one night. although we learned that the hotel will soon be undergoing renovations no face lift wil ever make up for poor rude management. so how did we resolve the parking problem? we negotiated with the very gracious staff of the helix hotel next door after all of their guests were in for the night (and they knew theyd have extra spaces) and they allowed us to park there. next time well stay at the helix.',not_happy
id38177,' i have stayed here many times and i find it a great place to stay as not intrusive. once checked in unless you need assistance there is no hinderance you can even opt not to have daily regular cleaning for environmental reasons but also rewarding you with marriott reward credits. the hotel although quite sizeable never appears busy and has an air of calm about it althoguh situated on the busiest road in town',happy
id38178,' i wanted to love this hotel: great location excellent hosted wine reception with munchies in the heart of the theater district i went for the inexpensive room which would have been uncomfortable for - people. very small bathroom. bell hop a little pushy on arrival (i do carry-on only and dont need the walk-thru of the room). certainly value for money at the discounted rate my employer receives but if you can splurge for the larger rooms. mista pizza place around the corner is a gem for a quick inexpensive taste of the thinnest crust chicago pizza. --- restaurant served enormous portions for the price at breakfast.',happy
id38179,' everything was great except the following: -. our room is air conditioning (when running) was fairly loud and annoying. -. the doors to the rooms are very heavy and so when they close automatically they slam very loudly. clearly audible from inside your room when others close there doors. -. could hear a good amount of noise from other guests in the hallways while in the rooms. service was great bar was fantastic.',happy
id38180,' due to hurricane irene we had a delay of - night the - night were rebooked to new dates without any problem! ms. jacqueline felix is a great help by email and phone also the staff upon arrival was great. the rooms are decent sized and clean ask for a high floor room as there is some traffic in the streets (or close your windows..). breakfast is up to us standards not european so no cheese ham but hamburgers and pancakes. good coffee (all day) and free water. location is close to madison square garden station nice walk (-- min) to times square. the hotel can organise a private cab so easy going to the airport.',not_happy
id38181,' the hotel is hidden back on a road that has no signs leading to it. the hotel is very outdated the design of the lobby is horrible with a staircase that is smack in the middle . the beds were comfortable however it appeard that our room had not been vacuumed and the bathroom floor was filthy. i couldnt stand it any longer and washed it myself with a washcloth and shampoo the ice machine was broken....honestly there are so many other hotels in the columbus area that i would not reccomend this one.',not_happy
id38182,' my family (parents my husband and my kids ages - and --) stayed at this hotel for - nights during june. i was at first excited because the lobby was beautiful. when we got to the room i was very disappointed. the size of the room was tiny and the bathroom only had room for one person to stand at the sink at a time. my parents room had a litte refrigerator but ours didnt. when we asked about a getting one we were told that they didnt have one available (even though we were silver elite marriott members). the toilet ran constantly which my husband had to work on. the swimming pool is very dated and quite a ways to walk to. there were bricks around the pool and it was dirty and uncomfortable to walk on. there were lifeguards at the pool but they had very little concern with watching the pool. one night the lifeguard spent the entire time with a can of cleaner and a scrub brush that he used on the edge of the pool and rinsed his brush in the pool as he did it. i thought this was very disgusting and unhealthy for the swimmers in the pool. also the pool was divided in half for lap swimmers. there never were any lap swimmers but there were tons of families that had to crowd in half the pool. this hotel was very expensive (i know it is washington and everything is expensive) and i dont mind paying for quality but this hotel definately was not good quality. in fact we had stayed in a courtyard by marriott in gettysburg the nights before and it was much higher quality and value than this hotel. my advice look elsewhere!',not_happy
id38183,' i just returned from five nights at the sheraton chicago hotel and towers. i had a wonderful stay. yes some aspects of the hotel need updating...i noticed the wallpaper in the halls and the bathrooms could also use some work but overall this was a great hotel. the staff was super friendly and efficient. i loved its location - right on the river. i was in town for the convention and the hotel was a good choice for my stay. chicago was quite warm while i was there and the central a-c was fabulous. i also loved the lobby. it was gorgeous and so large! i ate the hamburger place on the river and though it had a very limited menu it as so relaxing sitting outside by the river and watching the tour boats and personal watercraft went by. there is also a starbucks on the lower level with free computer access for those of us who do not travel with a laptop. it is a short walk to michigan avenue and even shorter walk to the amc theaters.',happy
id38184,' the standard club is truly a chicago treasure. it is centrally located in the chicago loop with easy access to michigan ave. the staff and service are superb helpful and courteous. the health facilities are excellent. the main dining room in ornate and beatiful and the food is excellent. the rooms are clean and comfortable and the hallways are quiet.',happy
id38185,' stayed here for a weekend away. found a great prepaid rate on the starwood website. since is was such a reasonable rate we booked a suite! check-in was fast and efficient as was the valet parking. since we are starwood preferred guest members we were on one of - floors for spg members. our suite was a corner room on the --th floor. there was a large living room with doors into the bathroom and bedroom. had a large sofa refrigerator bar height desk with - stools. the bedroom was small and the closet was not huge but was big enough for a weekend. there are no drawers for storage at all so could be a challenge for a longer stay. the bathroom was ok tub-shower combo toilet and a single sink vanity. not ultra luxurious but clean and efficient. free wi-fi was available and seemed to work just fine. we tried room service for a late lunch. it arrived very quickly and the burger and fries we ordered were really good. service in the bar was quick and efficient but it should have been as we were nearly alone there. we never saw more than a handful of people there over this weekend they were obviously not very full. also tried the breakfast buffet it was fairly good for a hotel breakfast. service was good and attentive in the dining room. i dont really understand a trend i am noticing in recent hotel stays; there is not a lot of printed information in the room about the hotel. i suppose it is a green trend but i like having a hard copy of what the hotel offers when where and so on. the phone in the room has a single button to push for service which is answered quickly but some things you hate to call about ie where is the pool what are the hours hours of the restaurant etc. as mentioned by other reviewers the only parking option is valet. since the hotel was not full it never took long at all to get the car retrieved. all staff members we encountered were friendly and helpful. one guy (keith?) made restaurant recommendations and reservations for us. there are some great hotels is dallas and this one is really good too. i would certainly stay here again if i needed to be in this part of town again.',happy
id38186,' a fine place for families. if what you need is a suite at a modest price this is the place. the hotel is old...old furniture tv carpeting etc. the omelet bar lines were quite long but the breakfast food is ok. cocktail hour is good. so dont stay here if you want a high quality experience but do stay here if you want an affordable place for the family.',not_happy
id38187,' our family drove to new york city over the memorial day weekend. we wanted to stay in the tribeca-financial district and after searching for and reading the reviews for hotels in the area we decided on the w new york (downtown). in a word - outstanding! because of the reconstruction of the buildings in and around ground zero there is a bit of a challenge to get to the front door but once there we were very with our choice. we were whisked up to the fifth floor for our check-in and andrew (at the front desk) was very helpful to us. check-in (for our two adjoining rooms) was a pleasure and a breeze. he explained the services and facilities and answered all of our questions. the bellhop brought us to our room explained everything to us (including how to adjust the a-c) and left us with a smile. the room was clean (some scuffs on the white walls that could use a bit of touch-up though) well sized and the bathroom was larger than we thought it would be. well stocked snacks and bar (if you wanted to indulge) and a bed that was probably the most comfortable bed we have ever slept in. our room faced the construction site and we could see the empire state building in the distance. it is the little things that would make us to want to come back. very good coffee served in the lobby every morning (which was replaced by iced lemon-lime water during the rest of the day) and floor mats in the elevator that were changed every - hours that read good morning good afternoon and good evening . simple but impressive. the location is great. a few blocks away from wall street battery park the river century -- and a few subway lines. we have stayed a few times in the times square area and although that was very convenient for the tourist attractions this location was a lot quieter and easier to get around in. we will be back.',happy
id38188,' we stayed here on march - for one night purchasing the package deal for the van gogh exhibit. before booking i checked trip advisor and was dismayed to see some negative reviews. however one person basically said hey it is a good value in a good neighborhood free parking stop complaining. i decided to go with that person is review and we were not sorry. yes the hotel is a little older. however the staff was great rooms were clean and we had no problems. the fact that we purchased the package deal got us a continental breakfast (cereal muffins bagels toast yogurt coffee juice) and two tickets to the van gogh exhibit. they allowed us to check in early on friday and we went to the flower show leaving our car there. the next day we checked out and then they allowed us to leave our car there while we went to the museum which was in close walking distance. i would definitely stay here again when in philadelphia. we are not luxury hotel people and really just use our accommodations for sleeping.',happy
id38189,' my partner and i have stayed here - times now and its a lovely hotel friendly staff and so central to everything. love the fact that when i cant sleep it feels safe enough that i can get up and go for a walk at -am and get myself a coffee in one of the local shops. i would recently recommend this place to anyone.',happy
id38190,' we stayed at the drake during the new years weekend. we arrived in the morning and our room was not ready but the staff was very helpful in taking care of some details and securing our luggage! we were able to get some lunch at the next door restaurant scala is bistro which was pricey but excellent food!! when we got to our first room on the tenth floor we immediately began to hear the hum of an ice machine which happened to be directly next to our room! it was loud especially when being used. the wifey made a call and we were quickly given another room on the third floor. we originally thought the higher floor would be nice for views but the outside window were so dirty a view was not an issue. when we got our second room we were very pleased. it was very spacious we had the upgraded king room the bed was very comfy. we had heard that the bathrooms were very tiny but ours was a decent space with a shower with more than enough space! the location of the hotel is a big bonus if you are a tourist! we were a block away from union square a couple blocks from chinatown a mile or so from fishermans wharf etc . . . we enjoyed our stay at the hotel and would recommend to others! be sure to upgrade to the grand king!',happy
id38191,' i feel compelled to write this review having read some of the comments here. like most i was a little concerened after making my booking through expedia only later to read some of the reviews on this site. my reasons for concern were not eased upon arrival when the doormen were too busy talking amongst themselves while me and my girlfriend struggled with our suitcases (didnt even open the door for us). then when we reached the top of the elevator it seemed as though we walked in on some kind of photoshoot- fimshoot in the hotel lobby where we had to wait over -- minutes to be seen. it seemed as though we were seen as a hinderence to the shoot that was taking place. as first impressions go it wasnt the best however the rest of my stay was very nice indeed. as most people have already highlighted the communal areas of the hotel are superb. the room size was more than adequate and the bathroom size while small was sufficient for what we needed (i am over -ft by the way). contrary to many other opinions on this site i did not consider the hallways dark at all and the music in the lifts was fun surely not a valid reason for complaint. while i relied on my trusty timout guide for the majority of my stay i did have to consult with the recpetion staff on a couple of occasions for advice. they were always friendly and helpful. in fact on my last night my wallet was lost- stolen at maddison sq garden and they helped me locate telephone numbers and cancel my credit cards using a complimentary phone. my compliments and huge thanks to sarah (sara?) who took time out to help me in what was a very stressful experience. i would be to stay again.',happy
id38192,' the staybridge suites charlotte ballantyne is in a convenient location in charlotte. there is ample parking along the front and side and there are several restaurants across the street to eat at if you choose not to drive after a long day. check-in was quick and efficient. i would recommend a room facing the street rather than the courtyard. while this may seem counter-intuitive you dont have to worry about drunken adults hanging out on the putting green at --:--pm yelling and joking around. the rooms are large enough to not make you feel cramped and are well equipped. there are cooking utensils pots and pans plates and glassware for use as well as limited cleaning supplies. they also have a coffee maker with sugar creamer and limited coffee packs for your use. they even provide a bag of popcorn which i think is a thoughtful idea. while you are able to cook for yourself there is limited seating area in a regular room if there are more than one person. there is only one chair to go along with the desk. there is a sofa with two small coffee tables. the bathroom shower head is one of the better ones that i have encountered but might be a little low for tall people. the breakfast buffet has a nice selection with both hot and cold options. it gets pretty crowded and seating can become scarce. they also have krispy kreme donuts starbucks and wolfang puck coffee. you can also get breakfast to go if you are in a hurry. the only issue with the hotel which is not their fault is the other guests who think that this is their personal playground. while you would think it would be kids it is in fact are adults whether drunk or not who make a lot of noise and act like kids taking do not disturb signs off of the doors of the guest rooms. you can hear people walking above you as well as tvs in adjacent rooms. i would request a room on the third floor which would likely solve this problem. i would recommend the hotel as it offers a comfortable stay.',happy
id38193,' two key things to keep in mind before staying here: checkout time is @noon and the only complimentary extension is up to --:-- and get this: if the guest hasnt departed by exactly --:-- (sounds more like a car rental doesnt it?) there is an automatic $-- late checkout fee. do you know of any other hotel that is so unaccommodating in this regard? never experienced it myself.key issue #-: if you plan to store bags with the hotel the staff will not accept laptops to store. the reply i received was that they did not carry the liability coverage to allow that. once again have you ever heard of a hotel that would not store laptops....or any bag you requjested stored for that matter. once again guest beware!!another piece of advice: do not pay more than the mid -- is for this hotel when you book it as it is not worth it. if bidding on priceline it is listed as a --star in the central loop area. if booking on the weeeknd this will typically be the hotel you get with them in that area.advice: if you plan to bid in this area (central loop) bid for a four star (that has a pool) bid no more than $-- and youll most likely end up @ the palmer house (hilton) on monroe (very nice and extremely accommodating hotel). youll be glad you did and it is far superior to club quarters and much more centrally located.one final piece of advice to the traveler: the hotel (club quarters) itself is not the place to stay if you are planning on shopping on michigan avenue. it is located in the business district making shopping a considerable distance from it. once again if staying in this area you would be much better served @the palmer house hilton on monroe....theyll also graciously store your laptop and allow a late checkout with no problems or fees. :-)i hope this helps....happyp traveling!',not_happy
id38194,' my husband and i traveled to la with our -- year old daughter the week of august --th. i got a package deal on expedia with air for this hotel. the hotel is downtown with easy access to highways and to the more popular areas of la like santa monica hollywood and other beach cities. you can take public transit but we had a car. we had a standard non smoking room on the -- floor in the red tower with - double beds. what to expect hotel -the hotel is huge with - towers accessed by - elevators to each tower although you can take any elevator to gain access to your floor-room as they are all connected though the center -lower floors of the hotel have a food court although when we were there most of them were closed. there are also stores but as another reviewer pointed out it does give the impression of a lower end mall. -the gym is nice. there is an indoor running track and a well appointed fitness room that was in use constantly. -there is an enterprise car rental agency desk on-site in the lobby of the hotel. we rented from the airport. -the pool is outdoors on the -th floor and is just that a pool. it was heated though. we didnt spend too much time at the pool but when on the elevator during the day it seemed like the building shaded over it. -the lobby is a little on the dark side as there is very little natural light that comes through the concrete building. there is a glass roof in the center but it really doesnt allow for much natural light. -buffet breakfast is $--.--+ tax which is a deal when you look at their a la carte menu for breakfast in comparison. the buffet offered a wide selection and variety such as coffee tea orange juice pancakes waffles omlets french toast sausages smoked salmon cheeses toast cereals eggs benedict the fresh fruit offered included blueberries blackberries raspberries pineapple watermelon canteloupe and honeydew melon. we would have a big breakfast each morning that would hold us over until dinner each day. -food portions are huge so be warned when ordering. we had a ceasar salad with grilled chicken one night at the hotel in the cafe by the bar and asked to share it and there was enough there to feed - of us! -parking is valet only and costs $-- per night for hotel guests which includes tax. this is outrageous and quite frankly a money grab by the hotel. a lot across the street charged $- per day although i am not sure if they allowed overnight parking. -rooms are relatively clean and spacious. the bathrooms are nice with granite counters and floors -towels for the most part were thick and absorbent but during our stay we had a few that although clean had awful stains on them ick! -a robe is provided in each room but they didnt replace ours when it was thrown in with the towels after the - day. -the maid wasnt always consistent - sometimes the number of towels she left were more and other times less. also it was a crap shoot when shed put a new liner in the trash cans in both the bathroom and in the room -there is no bar fridge in the room but there is a safe -lighting is very dim especially in the closet area where the full mirrors are located. we had dim lighting in the bathroom the first - days but they changed the bulbs without asking downtown -a few starbucks located within walking distance but only open during business hours. -restaurants within walking distance cafe pinot and stef and nick is steakhouse which we went to - both very nice -there is not much to do or see downtown - we knew that going there but we decided to take a walk there during the day and we were not impressed at all. the downtown core is pretty run down and rough looking in comparison to other downtowns weve seen like chicago or new york. in addition we went for a walk downtown the first night we arrived and cut it really short as we didnt feel safe. there are alot of street people roaming the streets and hanging out in perishing square. we didnt feel as unsafe in the daytime but if i was traveling alone as a woman i wouldnt feel safe. getting around -highway access is right there. you can get to anywhere if you have a car and a map. we did day trips on our own to sequoia national park and to san simeon to the hearst castle with relative ease. locally we visited the queen mary which was a waste of time santa monica pier hollywood (we were there for the world music awards ---- and got to see a few stars walk the red carpet and be up close universal city walk (for dinner) -rd street promenade in santa monica and of course venice beach. -wilshire blvd which is a few blocks over from the hotel takes you to rodeo dr hollywood century city venice beach santa monica (about ----- minutes with traffic) - ask for a local map at reception or you can get one at a car rental agency. we also had our own road atlas which was helpful when we did the longer day trips outside of the los angeles area.',not_happy
id38195,' we stayed at the brown palace for a bried romantic getaway during the thanksgiving holiday. we were impressed with the overall service quality appearance and location of the hotel. we are particularly interested in hotels with a history and the clerk who checked us in did not fail to fill us in on some of the history surrounding the brown palace. in addition she informed me that we were being upgraded to a suite because it was our first stay there. how wonderful! everything from the valet service upon arrival including the check in experience our initial impression upon entering our room the view from our room the decor of the hotel and restaurants was quite exceptional. we started with a quick tour around the hotel to look at the art and decor which is representative of the period it was constructed in and then we visited the ship tavern for drinks and went across the street to the trinity grille for dinner. we finished the evening with a nice stroll down --th street mall which was in close proximity and nicely decorated for the holidays. another point of interest is that brown palace is now part of the marriott autograph collection. i didnt know this until we booked our reservation but i was pleased to earn the points for our stay! thank you marriott for a lovely night. we will definitely be back.',happy
id38196,' the rooms are cozy and comfy the staff is courteous kind and thoughtful and the location is ideal. the only problem i have ever had here is some parking issues but they were always addressed immediately and resolved on the spot. i will come back again and again and again. ps. - the bar is great and food is good.',happy
id38197,' this hotel is a mixed bag. as a former rodeway inn it is located away from the central business district and right on the expressways. it is typically the last stop on the airport shuttles making for a very long drive to numerous other central hotels before you reach your destination. on the positive side it is still very quiet and it is in easy walk to numerous restaurants in the greektown area all quite reasonably priced. the rooms are modestly appointed with the biggest problem being overhead spotlights instead of night tables and lamps--meaning that once you are in bed the unadjustable and un-dimmable spots are either in your face or no light at all. the biggest problem here is the so-called high speed internet service which operates properly during the day but come nightime it is like a slow trickle. two calls to the provider on my first night--when single e-mails were taking ----- seconds to open--resulted in a report that indeed something was wrong with the server. promises to correct it in ten minutes were unfulfilled an hour later--while my business needs waited. a second call did no better. an effort then to go directly to hotel management was a disaster. the female night manager paid no attention whatsoever to my explanation that i had already spoken to the their provider (via --- number in the room) and insisted that she would send a technician up to my room to get you connected. ithat conversation only got more heated and less productive and no other manager was on duty. finally giving up to go to bed--without completing my planned work assignments-- i went to turn on the tv only to find it not working! that required getting dressed again for a technician to come and solve the problem (which was quickly done but greatly annoying after hours ot tech problems and totally inadequate management response). to give credit my e-mails reporting the problems directly to crowne plaza corporate were answered in a few hours via e-mail (once it was working properly again the next day) and that prompted a note from a different manager left under my door (with a breakfast voucher that went unused as my group had breakfast scheduled outside the hotel). apparently this hotel is privately owned operating under the crowne plaza banner. if you want a quiet location a $---- taxi ride from most desired chicago business or tourist locations and a medium quality of room...this is your place. if you need to do business using the internet look elsewhere. if you expect hotel management to listen and be responsive run elsewhere!',not_happy
id38198,' we took a chance going to this hotel as we were never in this area before. it turned out to be a wonderful experience. it was very clean and the staff was very accommodating their breakfast service was satisfying and there was plenty enough they offered us the beds were very comfortable as well as the pillows. we definitely will go back there when we are in california again.',happy
id38199,' i decided to stay here in february for a long weekend to celebrate a special occasion. maybe i was expecting a little bit more after reading so many raving reviews or maybe the front desk and the concierge had a really long day i felt the check-in process was rather impersonal and they didnt even mention my elite status with accor group ie thanks for your patronage and etc... they took your id and credit card gave them back to you with the key cards pointed the elevator. that was it next in line! wow i thought i was at the chic-fil-a down the street. we were assigned to a higher floor with city view actually it was more like the full view of one delaware place apartments building from my window i could actually see the pizza boxes on the dining table of the tenant who lives at that building. the room is clean but it has definitely seen better days but i do like their bed which is softer than most of the hotels here in the us. the housekeeping staff were very helpful and friendly though when providing turn-down service or bringing up room service. the front desk on the other hand seemed couldnt care less. will i come back again as an elite member? probably not. there are plenty of choices for -.- stars hotels in magnificent miles such as conrad and jw marriott which you will receive far better service.',not_happy
id38200,' great hotel. -min walk away from times square. it is pretty good that it is not directly on times square. it is quiet. service- staff all the time around + always helpful (respectful + competent) room: clean high tech nice ambience just perfect small but nice lifting room lovely terrace',happy
id38201,' we had stayed at the barclay before. both times through priceline. great hotel for $---.oo per night in new york. staff was very nice both stays. tv wouldnt work the first night but when i called a tech guy was there within minutes and fixed the problem. sometimes it was hard to get a hold of the concierge but when we did they were very helpful. would stay at this hotel again however be aware soundproofing of rooms leaves a lot to be desired.',happy
id38202,' i took my family to san diego for a - day get away we got the family suit it was awsome and we had a greate time. my family and i had stay at this hotel a few times before to this recient one. and i was inpressed the hotel change in size since last time we were there still very nice and the hotel stuff was so helpful.everyone is so friendly.the best compared to other hotels in that area i will go back anytime i can. they have really good deals on tix for different recreation parks. free wi-fi. i was very pleased. laura thank you for your help.',happy
id38203,' this bouteque little gem in time square is quaint friendly comfortable quiet and just -- paces off the center of times square. the entire staff at this hotel is there to serve and make you feel great as a guest. even the general manager and front office managers provide you with their personal cell phone numbers if you need anything from them ----. that is commitment. the breakfast spread in the morning is great and the wine cheese and a wide variety of other goodies every evening from -:--pm until -:--pm is fantastic. coffe fruit and snacks all -- hours long and all inculded in your room price. we strongly recommend this hotel. you will surely enjoy it.',happy
id38204,' hotel was nice and clean. other than the restaurant it was very quiet. i loved the location. the rooms were small but nice. bathrooms were ok--also small and nothing special. i cant complain too much about the hotel. had everything i wanted in a hotel and the staff was very polite and knowledgable. hotel feels more like an apt complex than a hotel and i say that in a good way. id come back in a heart beat.',happy
id38205,' nothing wow here- staff is nice enough- hotel is clean enough- lounge is nice in evening. food is decent. room is not configured to do business work comfortably at end of day. i hate that the windows dont open. valet is a confused mess everyday. breakfast area is very very dark. pool is stark. elevator kept breaking down. location is great. great walking for exercise or to village. close to freeways. just expected more from a kimpton.',not_happy
id38206,' honestly after all the mixed reviews id seen i almost cancelled my reservation for this hotel. i didnt and everything worked out fine. the staff was friendly i wasnt ripped off in anyway. the standard room is really small. not bad for an individual for a few nights not good for more than one unless you are both really tiny or madly in love. restaurant trendy italian and packed everynight. great neighborhood everything you could possibly want close by but not touristy. free computers in lounge in room internet $--.-- for -- hours. minor annoyances: many blinking lights on mini-bar at eye level distracting in the dark (actually covered it with a towel at night) and it partly blocked the door (who uses the mini-bar in ny anyway?) loud fan in bathroom no drawers for clothes. generally good i would stay there again.',happy
id38207,' i stayed here and i was very disappointed. the room theme was very fun and hip. the location was amazing. the service was awful and it was very loud. when i called to report the people running up and down the halls and the front desk didnt seem to care and told me there was nothing they can do about it which is a lie. i did not feel that the hotel seemed to care that i was there after i paid their overly priced rate. when i left i walked out to the cab and the doorman tried pulling me out of the cab and flat out lied to me about how cabs do not serve the airport. i travel a lot to and from denver and i am familiar with the transportation along with the set rates and i was very upset that the doorman was telling me innaccurate information. the cab driver then told me that the hotel is notorious for lying about ground transportation rates so the doormen can take under the counter money from town car drivers. my advice is to stay away....',not_happy
id38208,' everything was spot on here. the location...you just cant get any better. we walked to beacon hill one day north end the next day and fanueil hall-quincy market the next. amazing shopping is a block behind the hotel. bars-pubs galore on every corner. boston commons is just a block away. the front desk was cordial and inviting. the rooms were posh and comfortable. the bedding is for sale and i had to really talk myself out of taking them home! the ambiance of the entire hotel including rooms is just unbeatable. i will only stay here in the future!',happy
id38209,' i have stayed at this hotel twice and have recommended it to friends. i would stay here again if i hadnt already moved to chicago. it is a very clean hotel and the location is perfect for someone that does not want to stay in an overpriced downtown hotel. it is right at diversey and clark which hosts and abundance of restaurants pubs and stores. everything you need is within walking distance and it is not too far from brown line. from there it is wont take you long to get downtown or up a few blocks to catch a cubs game at wrigley. the hotel does give off a european vibe. by that i mean the rooms are a little small and it is a bit of maze to get to your room depending on how far away it is from the lone elevator. if i had any complaint at all about my last stayit is that the buttons on the remote had to be pushed really hard to work.',happy
id38210,' we stayed here for two nights. the hotel is incredibly close to ohare but pretty far form everything else. it is also very quiet for being so close to a major airport. check-in was a breeze despite the fact that we came in close to - am. our hotel room was nice--spacious with all the amenities (safe refrigerator hair dryer coffee maker etc) and a large separate seating area. though the room was a bit dated it was very clean and the bathroom was huge! i would say the bathroom seemed more up to date than the room. the bed was really comfortable with large down comforters and goose-down filled euro shams and pillows. the hotel has a starbucks which was nice to grab a cup of coffee in the mornings. we paid around $--+taxes per night (around $-- per night). honestly the biggest con was the parking. parking costs $-- per day and $-- per night. we wanted to stay at a hotel that was in the $-- range and had we known about the parking we would not have stayed here. with taxes we paid close to $--- per night. our stay was definitely not worth that much. another negative was that internet access was $-.-- per day. i am used to staying at hotels with free wifi. the other issue we had was that housekeeping came to clean our room at - am on a saturday morning. i am assuming most people who stay at this hotel are traveling on business but to come into our room that early on saturday morning was a bit weird in my opinion. other than these minor complaints i would recommend staying at this hotel if you do not mind paying a lot for parking and if you need to stay near the ohare airport area.',happy
id38211,' i stayed over the labor day weekend. austin was busy plus there was a ut football game. most of the better hotels were already booked except for some very expensive lodging. i decided to bid through priceline. i was turned down for a five star four star and ended up with this. the hotel is older really more of a motel. it is very basic no luxuries at all. but it was pretty clean and was a no frills inexpensive place to stay. the pool was good sized although filled with kids. no breakfast no onsite restaurant. if you go to ihop you will get a discount with your room key but be prepared to wait for weekend breakfast. one hint check other websites for the price before bidding on priceline. after i received an offer for my $-- bid from this hotel i found a price of $-- per night on expedia. i am still waiting for a refund from priceline. if you are only looking for basic and inexpensive then stay here. i prefer a few more luxuries.',not_happy
id38212,' we checked into the hotel new years eve. upon pulling back the sheets on the bed. we discovered they had not been changed from the previous occupant. junk on the sheets. i went to the front desk for a new set of sheets and once we pulled all the old sheets off the bed we discovered bed bugs on the mattress cover. i went down for a new matress cover and it had hair and stains all over it. quite disgusting. had it not been late at night we would have tried for another hotel. what a disappointment.',not_happy
id38213,' we are avid la quinta fans but this one beats them all friendly clean and just the best atmosphere. highly recommend if you are in the charlotte area. comfortable room updated and good facilities a pleasure to see employees in their work!!!',happy
id38214,' this was my first trip to new york with my boyfriend....our first trip. we stayed at the wa for - nights over new year. my first impression was wow! what a beautiful reception area full of history and very art deco. we decided to pull out the stops for our -st trip and we booked a suite. when we were shown to our room i was quite disappointed. the bedding was lovely and the bed very comfortable but the lounge has this horrible sofa in you would have expected to find it in some dingy bedsit. - days later it had been changed whilst we were out (they must have read our minds). the shower spurted water on the ceiling and the paint was faded. i realise that this is a hotel that is regarded as one of the best but i think it is well overdue for a facelift. it is a fantastic location and certainly gives the right impression but i have definitely stayed in better hotels and for the money i did expect better. my biggest gripe was the net curtains they were filthy this is clearly a housekeeping issue and a small difference they could make. although i have high standards i made big allowances for the wa but even i couldnt pretend that it was -*. i would still recommend a visit to the wa but if i return to ny youll find me at the four seasons!',not_happy
id38215,' let me start by saying we are in no way picky if anything we are usually very content with hotels. you can see by my profile we hardly every have complaints. this hotel however was an acception. rooms on the side with i-- have a constant noise from the freeway. obviously not the hotels fault but it is not the best location for good sleeping. the sliding door in the bathroom was off the hinges when we got there. the coffee maker didnt work and we waited at least a half hour for another to arrive before deciding to just check out since it never showed. at checkout they did get us some coffee which was nice. the swimming pool was out of towels and we waited -- minutes before some arrived. not fun when you are finished swimming and have to stay for another -- minutes in order to dry off. the windows were foggy i think they need to somehow clean in between the inner and outer panel. the beds were good i guess that is the best thing i can say. i would recommend you stay at the westin or sheraton.',not_happy
id38216,' my partner and i were incredibly sad to see the end of our nyc trip and the ota alike. we stayed here for a week and were accommodated to perfectly there is currently work being done to the front of the building so they upgraded our room size and put us on the other side. the work doesnt starts until -am so certainly didnt interrupt our sleep but they put earplugs by the bed every night just in case. there is a small gym located inside the hotel which doesnt have all the equipment in the world but certainly does the job in terms of weight machine treadmill cross trainer. the bedrooms were neat and cleaned everyday and were quite large (for a nyc hotel room!). oh and the beds in the superior rooms are ginormous! the front desk were a delight we got checked in and out quickly and they were so helpful with maps information etc. one night we left a bag in the back of a taxi cab they gave us the number of who to contact the location of the lost and found and always asked if it returned whenever we came by. unfortunately it didnt because we didnt get a receipt with the taxis medallion number so i cannot stress this enough when in a cab... get a receipt!!! one of the guys at the front dennis was local and knew all the best places for best and cheap food if you stay at ota find him and ask him where to go he will put you straight and you wont regret it! the hotel is located in the residential upper west side and is - blocks from --th street subway station take the - train downtown along broadway to get to times square columbus circle and lincoln centre. its also only - blocks from central park west and really allows you to live like a new yorker. enjoy your trip!',happy
id38217,' internet service is very fast and reliable -v important to me. much better than the basic service at - seasons or stephen f austin two hotels i stay in often. lots of tv channels nice pool. good locations. non-feather pillow options (allergic). very good value for the money. old property that they make the most of. extending my stay',happy
id38218,' we stayed in the hotel for - days and we have to say that the hotel is very very good. the staff were attentive from check in to check out and very quick! we stayed in a king delux with a city view and what a great view it was. the room was exceptionally clean and very spacious. the bar on the roof top was very nice for a one off but beware you are paying an extortionate price for the view! as far as hotel gyms go it was pretty good the dumbells range from -.-kg to --kg (pretty good for a hotel) and it has a very decent pull down and cable cross over along with your runners and bikes. the walk into town takes -- mins through a gritty area which is very industrial. in the day it is fine by night take a cab for around -- dollars. hells kitchen is not the prettiest and cleanest of locations but you are only -- mins into town. the only downsides were the workman on the floor above which started at ---- and finished at ----.... we were mostly out at these times anyhow and the room tax that cost us over -- dollars a night. ( local tax state tax and another) the hotel does make a big thing of coffee in reception in the mornings big deal! this is the only hotel i have stayed in where you cant make a decent brew after shopping or first thing in the morning the coffee is nice but for £--- plus a night i think i deserve a cuppa in the morning! i would definitely recommend this hotel again. luxurious rooms very clean and pretty funky.',happy
id38219,' came here for business and as a hilton diamond member stay at many embassy suite hotels. the hotel is not your typical embassy suites and has many pluses and negatives. the rooms have been recently renovated (granite counters new furniture etc.) with excellent comfortable beds. the pie shaped room (round hotel tower) has a extremely large living area and average size bedroom with a clothes closet bigger than most homes. bathrooms were tiny but had an outside vanity. ample drawers. it was well stocked and clean. however - light bulbs in -- lamps did not work and the ac made a tremendous amount of noise all night (never stops running). the valet parking costs are outrageous $--+ per night and took forever to get the car. the front desk was manned by - person and a second person came out only after i was in line -- minutes and complained. the elevator arrangement was strange and hard to find the open one when it comes to your floor (not all elevators are within sight from where you stand). the free breakfast was a joke. the place (a tgi fridays) does not have enough room for everyone and the food-dishes were not stocked and maintained properly. the place is overrun with families and it took over -- minutes to get food - not great for a business person on a time schedule. i had to wait -- minutes for a clean bowl for cereal. the hot buffet was devoured within seconds of restocking which was slow. the omelet station had a line of -- people. the evening reception is the same - overrun. i would recommend this place for families on vacation in a wonderful historic town where your time can be leisurely but cannot recommend this place for business travelers. will stay at hilton garden inn next time - was there before and loved it.',not_happy
id38220,' nice to come home to a courtyard although this one had not been upgraded with a bistro the only reason i didnt give it a - the location was perfect for access to the medical center district off a main road on its own drive. the staff were friendly and very helpful local restaurants deliver or there are many spots to eat within a short distance. i must admit this is the first time the courtyard view was nosier that a street view no fault of the hotel just lots of children really enjoying themselves in the pool until --pm. it did get quiet after that so no real complaints just an observation. i enjoyed the space and the newer amenities. will stay again.',happy
id38221,' we really liked this place. the concierge and lobby staff were really helpful and friendly - the lobby and rooftop bars were perfect places to hang out. it is right by a subway station and also walkable to downtown sites and on a strip of good restaurants. they provide complimentary delicious pastries in the morning fruit in the day wine in the evening and cookies at night. on the downside the room wasnt ready even though they knew our check in time the rooms were abit small and although we paid a higher rate for a higher room we were only on the --th floor - and it is quite expensive for a middle level view.',happy
id38222,' i have had the pleasure of staying here for years and really like the changes they continue to make. if you get a chance book a suite and see the wonderful rooms and the hard work they have put into them. the staff by far is the best of any san francisco hotel and i have stayed at many hotels in the city. none can beat the service and friendlynyess of hotel whitcomb. never have i had a bad meal or drink the bar and restaurant. i also like the new museum of the hotel shistory.',happy
id38223,' a little late with this review but wanted to throw in our experience. we booked thru a dc site which offered a special weekend rate - otherwise we wouldnt have paid the full room rate. we loved the location. we walked everywhere we wanted to go. our room was small but with a very high ceiling ornate molding and interesting design touches. large bathroom with several shelves for storage (loved that). we overlooked the inner courtyard - bar patio. no problems with noise. when we checked in they had assigned us to a street level room. having read the terrible reviews of those rooms elsewhere on this site - i asked for a room on an upper floor and got it. we enjoyed the comp wine and beer in the lobby in the late afternoon. a good chance to chat with other guests. several good restaurants for breakfast and dinner within a few blocks. our one breakfast at the hotel was quiet expensive. overall - i would stay there again if we got a good rate.',not_happy
id38224,' we were in dc over the school april break and all our favorite hotels were booked up. i booked the marriot wardman as a last resort but i have to say i was pleasantly surprised. we booked a package that included breakfast and it was the best hotel breakfast weve had. we requested a quiet room in the new section (yes the old section is charming but since tripadvisor travelers warned of paper-thin walls we decided to play it safe.) the room was large by dc standards (big enough to fit a rollaway into along with two double beds and still have room to move.) the view was of the back of the building (not good) but it was quiet. my only complaints were -. that there werent enough computers in the lobby. we always had to wait for one. and -. one of the hotel doors to the garage was accessible without a key card--a security breach. we informed the hotel but they did nothing about it while we were there. otherwise i would recommend this hotel if you are traveling with children and need space and breakfast with your room. it is right near the woodley-adams (red line) metro stop so it is fine for getting around dc.',happy
id38225,' my family and i have a small dog. we love to travel with him and la quinta is one of those hotel chains that offer a great price and do not charge for bringing your pet. it is not a luxury hotel but it is clean the staff is friendly and there is free breakfast. this time we stayed in the deluxe suite. it exceeded our expectations. there was separate living area which allowed my kids to watch tv and hang out. we have been here many times and we will definitely return again!',happy
id38226,' i was a little concerned about staying here after some of the reviews but i loved it and would reccomend it to anyone. i selected a room with view and it was worth it the view was great. it was in an excellent location just blocks from the market shopping and restaurants.',happy
id38227,' i just got back from the hotel and i stayed for business but brought my husband and - --- year old daughter too. the meeting facilities were nice but spread across the campus so it was a hike depending on where the meeting was. the rooms were spacious and nice but not fancy or modern. the hotel had a ranchy-type feel to it and service was always prompt and excellent! the food was also excellent! the beds and pillows were comfortable. a couple colleagues did have a-c problems as one reviewer also commented on. the kids program was not that great at least as far as i could tell. the web site lead me to believe it was a very kid-friendly hotel but i think its not really good for younger kids - the hotel was overall very quiet and had an adult feel. no other kids were there the - nights we stayed. also - the location is -- min from sea world and legoland... if you plan to go there pick another hotel or youll spend your vacation commuting in the car!',happy
id38228,' from start to finish our stay at trump tower was fantastic. my husband and i have always been very loyal to ritz carlton but i must say trump towers surpassed the ritz. upon check-in we were greeted with warm lavender towels. because we booked through our amex platinum travel we were given a complimentary upgrade. we could not believe the size of the room! complete with a full service kitchen large living room large bedroom and two full bathrooms. so spacious! just after getting settled into our room a gentleman rang our door bell and presented us with a beautiful plate of chocolates. the room is incredibly well equipped. if you feel ambitious and want to cook everything you need is provided. there is an espresso machine in the room for morning coffee. complimentary wi-fi. hard to believe so many places still charge for this. the beds are incredibly comfortable with a pillow menu so you can select the type of pillow you prefer (how has no one else thought of this? - genius!) beautiful bathrooms and a wonderful separate bathtub. tv inside the bathroom mirror that i must confess i loved! my one complaint would be we could never quite get our room cold enough for our liking. however i feel it important to note my husband and i keep our home around -- for sleeping. i recognize most people probably dont need such chilly temperatures. we dined each morning at the hotel restaurant --. each morning our breakfast was wonderful. the spa is also a wonderful retreat. our massage was wonderful and we enjoyed the spa lounge. location could not be better. so many things within walking distance and easy to catch a cab to anything else. we were sad to leave and look forward to returning!',happy
id38229,' this is a small hotel in a relatively quiet corner a few blocks south of grand central station. the service is friendly (for the most part) and my mother and i traveling together were grateful to have two separate beds in the same room. like many nyc hotels the bathroom was quite cozy but unfortunately they have a serious problem with mold. the smell threw me off as soon as we checked in and it seemed to get worse every day. i probably should have asked to change rooms but my impression is that the problem is endemic to the hotel and they probably could not have solved the problem. i will also say that we were put off in one respect by the service: at the bar on saturday night they practically physically escorted us off the premises at closing time. -- years ago that might not have been unusual but as a middle-aged woman traveling with her mother it was downright uncalled-for at --:-- on a saturday night.',not_happy
id38230,' had a room with two queens not a large room only chair in room was desk chair very comfy beds -- hour coffee in lobby only about - or - rooms per floor very quiet. easy walk to broadway area or just hang out in bryant park.',happy
id38231,' my nephew is wedding was a wonderful experience. the staff at the luxe was personable friendly and helpful. the room was comfortable. the food was good. the location off the --- was so convenient for us. i would definitely book at the luxe sunset again.',happy
id38232,' stayed - nights at this hotel dropping my daughter off at college. you cant be any closer to the airport it is literally a --minute walk from the arrival terminal and of course they have a shuttle. room was fine with all expected amenities. slightly stale smell in the hallway but not in the room. hotel service was fine throughout. i didnt have a chance to use the restaurant but did order some late-night fries from the bartender and they were very good. im not impressed with the sleep-number bed. mine only partially worked i really think that they get an awful lot of abuse as every new guest plays with them so they probably arent designed for that much use. i did have a problem receiving a parking ticket from their private service but it was an oversight on the hotel is part and they fixed it with a sincere apology which is good enough for me. all in all no problems nice staff and a great location. ordinary hotel beds would probably be a better choice for this hotel.',happy
id38233,' what can you say about one of the most famous hotels in nyc? the staff are just amazing. well manored friendly and helpful. cant ever say they arent well dressed. the concierge was extremely knowledgeable in hidden gems for places to eat. the concierge even booked us a table for a nice little itallian within walking distance. cant complement the concierge enough from the minute we checked in the service was -st class. apon check in we were given a complementary room upgrade to a junior as we were on our honeymoon. the room wasnt ready so we were given complementary drinks vouchers whilst we waited. once in the room a complementary bottle of champaigne was brought to our room. the room was amazing. had its own seperate lounge area with bathroom and walk in wardrobe. the room had its bathroom and walk in wardrobe. the wardrobe has its own safe of which we did use for valuables. a turn down service was available with our room. the view was great looking out onto the new york city. we were given complementary breakfast in the executive lounge with a nice well laid continental breakfast. be warned!!!! dress well!!!!! i had not packed smart trousers or shoes for our honeymoon and the waldorf is not a place for skate shoes and jeans. not many of the bars there accomodate this etire so have at least - pair of smart trousers and shoes unless your eating and drinking out. we were able to leave our bags on the last day and picked them up later in the evening before leaving for the airport. cant complement this hotel more. it might be pricey but you pay for class!',happy
id38234,' i stayed here for a business trip (at the convention center) and it was my first time staying in a kimpton hotel. overall i was very pleased--the room decor was very stylish and the bed very comfortable. even the bathrobes in the room are stylish (leopard print!). the hotel is centrally located with respect to the gaslamp restaurants shopping and the convention center so for this trip it was ideal. the staff was very friendly and helpful and the free coffee in the lobby was a nice touch. it was also great to have free wireless (if you sign up to be a kimpton member which is no cost). i can see how this place would be fun for a leisure trip but even for a business trip it was great. it was also more reasonably priced than the other hotels in the area.',happy
id38235,' the entire hotel has been beautifully remodeled while preserving many historic details. our room was spacious clean quiet and comfortable. the staff was pleasant and we enjoyed our spotless quiet comfortable room. we did not care for the breakfast at the hotel restaurant; found the food over priced and not of good quality (the menu claimed real vermont maple syrup but it was not). nice location. would definitely stay again.',happy
id38236,' our stay at the squaw peak was terrific!! we were visiting some friends in the area and the location was perfect. we booked a condo unit which gave us plenty of room it was spacious clean and the beds were so comfortable. the property was clean well maintained and truly had a resort feel. the pool area and lazy river were ideal for a relaxing get away. there were more than enough sun chairs with umbrellas to relax in if the sun got too hot (which it did) the service staff were wonderful and helpful. we will make squaw peak our hotel of choice every time we visit.',happy
id38237,' great hotel right at the airport. arrived in terminal d so it was a short walk. check-in was quick room was clean and well appointed. if you are looking for a convenient hotel to dfw this would be a great option.',happy
id38238,' we stayed at the essex september -- - -- ----. we had a standard room with two beds on the fifth floor which overlooked the hotel is pool. the room was large enough for my family of three. the price was great ($--- including taxes booked with our travel agent) the valet price and service were great ($-- per night vs. the intercontinental is $--) and the location was great (directly across from grant park). we took the complimentary shuttle which stopped at the art institute navy pier and john hancock building. the taxi from the navy pier was $- plus tip. the hotel is size and quality reminded me of hotels ive stayed at in london and paris. the rooms were decent size although the beds were short. the bathroom was a little worn but the linens and bedding were clean and comfortable. the staff was friendly including the front desk valet and shuttle driver. we have stayed at chain hotels in the suburbs and at the house of blues hotel at marina city. this hotel was a good compromise of the suburb is prices and the hob is convenient location. one complaint - we had a package delivered to the hotel the morning of our arrival. i confirmed the delivery with usps priority mail but the front desk wasnt able to find my package after repeated requests.',happy
id38239,' our room was a nice size but the area was not scenic at all the breakfast room was always jam packed in the morning the hair dryer didnt work and the maintenance guy got us out of the shower at --:-- at night. not all that close to universal studios within walking distance to a lot of korean businesses. also no notice when we booked that parking was an extra $- a night. keep on searching.',not_happy
id38240,' we arrived at the red roof inn manhattan just after thanksgiving ---- and we were really delighted when we arrived. the hotel was great and the rooms were spacious and really clean. the brilliant thing about this hotel is its location. it is a - minute walk up the street to macy is and the theatre district-times square-madison square garden etc are only a block or so away. we would definitely return to red roof inn and i have been recommending this hotel to my friends since getting home ! dont forget tax is added to the cost of a room per night. our was $--- per night but with tax it was approx $--- per night but still this would be cheap for such a good hotel in nyc. enjoy !',happy
id38241,' if you want a great location dont want to pay much are a party of one or two and have no special requests for the staff this is a pretty good place. it has a ----s apartment building feel. no the views arent any good but you can walk out the front door and be down at the lincoln memorial in -- minutes. big kitchens and there is a decent safeway grocery -- minutes on foot at the watergate complex. i came with a large group of schoolkids. disaster! expedia reservations found only after a protracted battle with the receptionist (whose english was poor). couldnt get adjacent rooms. in fact our rooms were in different floors and in different buildings. we arrived in the afternoon but werent settled in our rooms until after dinner. phones didnt work. tv volume didnt work. wrong keys given. bellhop couldnt find our rooms. lots more but ill spare you. to sum up: great location. good price. bad service',not_happy
id38242,' this is the -rd time this year weve stayed at the bentley and they seem to improve each trip! asked for an upper room facing the bridge and we got one (--th floor corner). beautiful beautiful view. room this time around was a king so technically a bit smaller than - queens but fine for my husband and i. great location easy walking to everything. very pleasant front desk and bellmen. as my husband is a runner great place for him to stay too. he can run the path at the east river or for a longer run head up to central park. will definately stay again!',happy
id38243,' this was always somewhere i had wanted to stay and worth the splurge! had a brilliant suite on --th floor of the towers part of the hotel and loved being able to treat ourselves. it was really big with separate lounge dining room and dressing room as well as of course big bedroom. bathroom was older style but we felt it was part of the history. we made the most of the suite with room service meals instead of going out - it was too nice to leave! we had a corner suite and the views were magnificent from all rooms. only disappointment was breakfast in the executive lounge we wished we had gone to main dining room. it was small with furniture that was in poor condition and windows were really dirty spoiling the great view. we spent time in the main hotel too and some excellent display cabinets with historical photos etc that are very interesting. we also bought the dvd about the history and it is a great reminder of all the special guests and historical events that have taken place there. recommend even for just a night for treat!',happy
id38244,' we stayed at this hotel for a night on the town in downtown charlotte a few weeks ago. it is in a great location close walking distance to most everything in downtown. the parking is nice too because there is no parking around but they do charge extra for that. the hotel looks very nice clean and inviting. however the staff needs a lot of help. we arrived to check in at -:-- well after the -:-- check in time and our rooms still werent ready. we waited for over a half an hour only to be offered - room instead of - so we could change and get ready for dinner and then tried to act like they did us a favor because the room was a corner suite. however we wanted - rooms with - queen beds not a king and a roll-away bed. staffing is certainly an issue if they couldnt have gotten - rooms ready in almost the hour it took to get rooms after we sat waiting and then had to argue with the front desk about room assignments. once we got to our rooms they were very nice clean comfortable beds. the only other thing i will say is that they do have window ac units that are either on or of and are loud so if youre a light sleeper be warned.',happy
id38245,' ritz carlton in chicago has great service and large rooms. the view out to the water and the ferris wheel is nice. it is close to major department stores and other shopping. for the cost i was expecting a lot less. i had to stay here as two other more expensive hotels were booked out for a conference. i stayed at one earlier in the year and the ritz carlton was actually better.',happy
id38246,' very bad experience. poor reservation management by hotel is website. you reserve they later call you saying that they dont have what you booked online. they cancelled that and reserved what they said is -- miles near. which turned out to be --.- miles away. would not cancel because its against their cancellation policy even though it is their fault.. the quality of the hotel is poor. i will not recommend nor stay in days inn period. dont waste your money. there are more out there for better quality and money.',not_happy
id38247,' the staff was friendly. its about a -- minute cab ride from ronald regan national airport. also it is about a - minute walk to the smithsonian and about -- minutes from the national mall.',happy
id38248,' love the decor the room while on the smallish side was exceptionally clean comfortable (loved those duvets and super comfy bed) and well appointed. the coffee kiosk in the lobby could have been better staffed (the hotel was full and they had only one attendant) but i believe that is a vendor versus the hotel is responsibility. right near everything! great experience.',happy
id38249,' i am now back in london england. i would like to let you know that i had a fabulous time staying at the w times square (wish i could have stayed longer). this is just to let you know that i would highly recommend your hotel to the people i work with. thank you for making my stay wonderful; your hotel is in the ideal location. please can you also pass on your thanks to the reception staff concierge and cleaning staff (especially wendy q) who were so friendly and lovely.',happy
id38250,' good location room was outdated and bathroom was small. member of marriott rewards for years and really underwhelmed by the property. expected a lot more for the location and city. also bellman were trying to sell car service while waiting for taxis extremely annoying and misleading.',not_happy
id38251,' very close to the victoria clipper pier. nice marriott with helpful staff. easy walk to pikes market and all the downtown restaurants and shops. clean rooms with nice decor. valet parking is pretty pricey though.',happy
id38252,' the gorgeous setting the huge bathtub the always-available treats the soothing architecture and furnishings all contributed to a feeling of being in a --star hotel. at first my son and i wondered if wed made a mistake by staying so far away from downtown but cedarbrook was so nice to come home to and offered so many luxuries -- including a restaurant with some of the best food ive ever tasted -- that we decided that this is the place to stay for us when in seattle. the light rail made the trip downtown and back easy. and the shuttle is always available.',happy
id38253,' -- day business trip in la and had the opportunity to stay here and could not have loved it anymore than i did. this hotel is just great in all aspects: clean great bathrooms the best bed ever spacious room with a refrig and excellent work space. i rea',happy
id38254,' this is an excellent hotel for the money. if you are looking for a nice comfortable hotel to stay in this is the best choice. this hotel offers everything quality wise that all your other nicer hotels do (marriott hilton hyatt etc) but they offer so much more. not only do you get a nice clean room with the option of having a terrace jacuzzi tub refrigerator-microwave second room or all of the above but wifi is free telephone calls are free free breakfast and they also offer a free kickback which if youre not into eating heavy at night you could call it a light dinner and also receive - free drinks per person per night (jose was great!!). all the other hotels charge for wifi access and phone calls and dont offer any type of hot-food and you barely get a continental breakfast. in my opinion the drury is very comparable. you may not have waterfalls in the lobby but since when did that become a make it or break it in choosing your hotel?? there are - swimming areas - one is on the roof and one is indoors. the roof can sometimes be windy so it can feel a little chilly but that is why they have an indoor pool also. the rooftop pool offers excellent views and is great to relax in when the wind is light. being on the --rd floor puts you up where the wind blows a little more than street level! the only complaint i have about this stay was that the valet did not inform me that my vehicle had to be jumped when they pulled it around. when i noticed that my clock and radio presets had reset i had to track him down to verify. i would have preferred to know about this as soon as my vehicle was brought around so i would know right away that i have a problem with my vehicle which now i must investigate. that is the only thing keeping this rating from being a full - stars. however everything else was great and if you are torn between staying at the drury plaza riverwalk and some other hotel on the riverwalk i would highly recommend that you give the drury a chance. you wont be disappointed.',happy
id38255,' stayed for - nights recently at this hotel. the room size was decent. i got a room on the -th floor. we had friends staying at the same time on different floors and my room was certainly the bigger one. the hotel is older and does have a musky smell but not intolerable to me. as i was on the higher floor the outside noise did not bother me much. close walking distance to union square and the downtown area. lots of public transportation nearby especially the cable car station being just down bush st. there is a free wine reception in the lobby everyday and free coffee in the morning. front staff was friendly and helpful. generally enjoyed my stay especially as the fact that i got the room at a discount price.',not_happy
id38256,' we recently stayed at one un in nyc for - nights. the first room we were given was very dirty with blood on the shower screen and dirty marks on the wash basin walls and windows. i asked for the room to be cleaned and was ensured it would be done whilst we were out sightseeing but when we returned nothing had been done. i complained again and we were told we would be moved the following day and we had to stay in the dirty room. the next day we were moved to another room and it was a little cleaner but my hair stuck to the bed head by something sticky on it. i asked for it to be cleaned but it wasnt. this hotel charged us $--- per night which was the most expensive hotel on our trip around usa and canada but the standard was so poor. the room was old and bland with nothing offering the guests such as coffee maker or refrigerator and i had to remake the bed because the sheets and mattress protecter were all bunched up. the mattress was very uncomfortable and slanted down one side. the concierge was friendly and chatty until we didnt purchase tickets from him then he wouldnt assist with directions or any type of help. on check out at -am the staff at the door yelled at my son for doing our own luggage and the man shook his head in disgust but when i questioned his behaviour he lied and denied he did so. i loved nyc but i will never stay at this place again and i regret not staying at the hilton or hyatt as both of these hotels were perfect in customer service and value and of course cleanliness in other us states.',not_happy
id38257,' i recently stayed for - nights and was very with all aspects of the hotel. the room was eclectic and interesting like all of the decor in the hotel and had great sheets towels products (red flower) etc. i like the gratis mini-bar and snacks (not including alcohol) and free wi-fi. good pool. best of all was the service which was so pleasant and helpful. id stay there again in a second.',happy
id38258,' i always check tripadvisor before booking a hotel and had high expectations judging by the positivity here. it was the cheapest hotel i could find in memphis and was very good. the rooms were nicely finished (the carpet looked new). to almost drive home the high standards the hotel has at breakfast the man behind the desk asked us if we werent taking out the car can we leave him the keys as they are re-tarmacing the parking area. we were moving it so it wasnt a problem but as we were walking back to the room i looked at the parking lot and it looked like it had been done not so long ago no potholes lines were still very visable. it really didnt need doing but they did it a sign that they really want to give their customers an a+ stay. very impressed.',happy
id38259,' i stayed for one night in the smallest room in the house with a queen bed. it was perfect for business great location easy check in clean and very comfortable. everything you need is in there with plenty of outlets etc. free wi-fi and computers to print your boarding pass. i will stay there again. perfectly fine for one person with two you might want a bigger room if you stay longer. the only con is the pending charge on my credit card left for incidentals. i am looking into it as i sure didnt buy anything. odd amount for a hold. for the previous reviewer who commented on the lack of taxis or someone to flag one down try the taxi magic app. my colleague used it in san fran and they were very fast to come pick him up.',happy
id38260,' we stayed there for our honeymoon and had a room on the upper floor. here are the plusses: - very nice decorating modern and clean. - close to the golden gate bridge and chesnut st. where there are some nice restaurants. - not very expansive. - free breakfast. - big shower. here are the downers: - very noisy because your door opens to lombard st. which is a big avenue. - breakfast was a bit cheap we had to lunch early because it was filling enough. - small bathroom. it was an overall good experience and we would certainly return.',happy
id38261,' we stayed here for a visit after getting the reservation through priceline. although you are south of the attractions this hotel is doable with the bus stop #- that stops right in front of the hotel. just takes a while to get to the loop- -- min drive and time to wait for the bus.the hotel has a shuttle on the hour but doesnt leave until -- am. we were long gone by then. drop off only service to navy pier and loop. the hotel was comfortable beds spacious rooms and nice restaurant great shower starbucks right in the hotel. clean and new. there was some noise in the hall but security came right up and we didnt hear another thing the whole night. there are no metro stops within walking distance (the closest one is through a seedy questionable area)',happy
id38262,' we stayed in march this year. the hotel is a classic and we had stayed here before (about - years ago). yes the rooms are small but its a boutique hotel what do you expect. the lifts are still a nightmare would love to know how they work out what floor to go to cos it deff is not by who has pushed the call button or waited the longest. location is great and overall we had a good time however its starting to show its age especially in the public areas. a little work and then it would be worth a -* review.',happy
id38263,' i stayed here overnight with a bunch of girlfriends and we all enjoyed it very much. the rooms were beautifully decorated and the beds were very comfortable. the service was excellent the drinks at the bar were awesome and breakfast at triomphe restaurant is delish!',happy
id38264,' i stayed at the hotel pennsylvania for a night with my aunt and grandmother back in december. for us the hotel was ok although my grandmother did her fair share of complaining about how old the rooms were and how ugly the carpeting was. the worst thing about the hotel was the line to check in. we waited for - hours yes two hours to check into our room. they had - clerks and a line of literally --- people trying to check in. i dont understand why they were so under-staffed since it was the weekend before christmas and a friday night i would think theyd have as many people working the front desk as possible. when we finally checked in and asked the clerk about it he said they had just laid a bunch of workers off. we stayed on the corporate floor due to a business connection. however this floor was still very out dated so id hate to see what the other floors are like! the room was old it was clean and spacious....but the bathroom was circa ----. since it was only one night the room was ok for us however i wouldnt want to stay there for a long period of time. one plus is they do have a small cafe in the lobby where you can buy water coffee soda is juice and pastries etc. the lindy is cafe-deli attached to the hotel was good for a quick breakfast and the waiters were extremely nice to us. it also wasnt as expensive as other places around the city- breakfast ran about $------per person. the only great thing the hotel has going for it is it is location. it is right across from penn station next to macy is and - blocks from times square. if you are looking for a cheap place in nyc to leave your luggage-sleep-shower stay at hotel pennsylvania. if youre looking for nice accomodations stay at another hotel.',not_happy
id38265,' we stayed here in august for - nights. it was one of the best hotel we stayed the hospitality efficiency of concierge room service butler service maid service doorman bellman front desk staff entire staff were really great and service was impeccable. also they had account with a great car service and drivers they had were so helpful and nice. rooms were large and clean. bathroom was also nice and huge with seperate rain shower and bath tub. when you ask for something they responded immediately and brought things up for us. they didnt have coffee maker in the room but brought it for us immediately upon request. tv didnt work called batler service and enginner had to come up to fix it - times but a man was such a nice man. defnitely stay here again when i return to sf.',happy
id38266,' our son is just starting at the pennsylvannia school of optometry and we went to philadelphia to watch the opening ceremony for the first year students. we had visited philly before but stayed at the sheraton four points which was fair but basic. we like small inns and boutique hotels and i found this place on the internet . . . it didnt disappoint. friendly staff and a really great room that was small but well appointed. the bathroom was double the normal size one would expect in a modern hotel and was done in off-white marble tile from floor to ceiling. everything looked very new and when we left in the morning we understood why all of the other rooms on our floor were open and were gutted-out awaiting the treatment that our room had recently received. the owners of this property are investing some serious money. the neighbourhood all around this hotel has a great deal of historic charm. lots of great restaurants in walking distance. we found one called the tavern on the hill where the food was fantastic and the owner a charming host. our hotel was a good value at $--- per night including a continental breakfast with china place settings. well definitely make this our regular stop when we come to philly in the years ahead.',happy
id38267,' ill start by saying the exceptionally hot weather made everything seem a little more difficult on our recent road trip. thank goodness for a-c! we had a pretty good - night stay here. the suite we had was a little snug for - adults and - kids but was quiet and close to the family pool and oasis waterpark. a fridge was not available upon request but an ice machine was nearby. very late cleaning staff (children taking -pm naps) meant our room was not freshened up - out of the - days - but i received towels and trash removal when i asked. we found the breakfast from the lobby grill to be very good. we also ordered from room service and the food came quickly and as hot as if we were in the restaurant. very generous portions - no complaints about the food here at all. most staff were friendly and helpful - i received a free shuttle ride with my kids over to the mall when we were just too hot to be outside but needed to walk around somewhere (they have a rain forest cafe in the mall). the waterpark was a lot of fun. we had no trouble getting a shady spot and lounge chairs. my - year old had a blast on the slides and river - he made friends and hung out in the wave pool all day! i felt safe letting him explore as i tried to keep my - month old cool due to the quantity of lifeguards and the overall safety of the park. the food we ordered was very good not too pricey considering (if you want cheap leave the resort and go to mcd is) and nobody seemed to mind that i had brought a few snacks in. cold water was freely available at no cost and the bathrooms were kept very clean. overall a good stay however i think we may stay downtown next time for easier access to the museums and cafe is etc.',happy
id38268,' with a need to catch an am flight out of lax the last thing i wanted was to deal with la trarffic. my decision was to find an airport hotel and this one is a good choice. the hotel is nice (enough) they have a free shuttle that runs regularly and the price is reasonable versus having stayed in santa monica and dealt with traffic in the morning. when i had an issue it was quickly addressed and that truly is the key to good service- everyone makes mistakes. i needed a good night is sleep and i got one. i did not have to plan to get to the airport on time- the shuttle ran every -- minutes and took less than that to get me to my terminal. if you keep in mind this is an airport hotel then you should not be disappointed. it does the one thing it needs to do well: gives you a decent room that is close to the airport at a reasonable price. lack of free high speed internet was one downside but for the price i could have paid the $--.-- and still come out ahead. i chose not to.',not_happy
id38269,' i would not recommend this hotel to anyone it did not meet the star quality rating. pre paid for - rooms asked that they be adjacentor in close proximity with one rollaway for our child. no problem the front desk said around -pm per phone conversation. when we arrived we were told no roll away they were given out to those that had already checked in and paid. we pre paid i said to the desk clerk and even called ahead. you pre paid with priceline he said in a demeaning manor.( as if i financially raped the hotel by paying --- per room per night). my son slept on the floor they did offer a suite after a visible complaint at the front desk by by husband but not on the same floor as my mother and small children forget it we said. we left our mother and - small children in the room the next morning to do an am dive at the harbor. we found out there is no morning room service they went without breakfast. at appproximately ---- we left the hotel to travel a short distance to the harbour to dive. we were met by road blocks every block. it took us -- minutes to get to the harbour and then the dive charter had to drive his boat to meet us as there was a marathon going on. do ya think the front desk could have given us a heads up as to the coming event the next morning when we checked in? the staff at the blake could careless about their guests.',not_happy
id38270,' i highly reccomend this hotel. from the friendly staff to the comfortable beds- its a great hotel. everyone is very nice not stuffy at all!!! stay here!',happy
id38271,' wanted sitting room since i am not a good sleeper. our sitting room is a dump. my great grandmother is furniture is newer and in better shape. the lampshades actually have rips in them. in a large room there is no couch. furniture is so beat up my college age kids wouldnt want it. and im paying extra for this room! this is the worst doubletree i have ever stayed at. i have stayed in many across the country too. go down the street and stay ay any of the newer hotels!!!',not_happy
id38272,' the location at this hotel is perfect. the village of westwood is just blocks away. it is perfect ot walk to for morning coffee. the hotel is less than a mile from beverly hills and very close to bel air brentwood santa monica the getty and well everything. it is the best bargain in la. the suites are well appointed and very comfortable- great bathroom bed and sitting room and those leopard robes!!! it has the kimpton wine hour and coffee every morning. the bar and restaurant is comfortable and decent. the bar has a great hour. the valets are quick and very nice. i always stayed at the beverly hills hotel when visiting kids. i thought i would try something new and am i did. i will be back. actually i combined this with a visit to another kimpton at the canary hotel in sb. the kimpton experience is the best buy in the usa!!!',happy
id38273,' i stayed at the washington square hotel for five nights in october and was thrilled with the hotel. i was travelling with my mother and our request for a twin room was accomodated. we had paid the extra for a deluxe room and it seemed well worth it as we saw other rooms with windows that appeared to only open out onto brick walls! our bathroom was a good size and we even got bath robes. the area was quiet but still had a good buzz. there were loads of nearby restaurants of all prices and the hotel staff were always ready to offer advice and recommendations. we got some good tips from them. the complimentary breakfast was a good bonus and though not amazing it did the job. as it was included in the cost there wasnt much to complain about. all in all we had a great stay. i will certainly stay there the next time i travel to nyc.',happy
id38274,' next to ditka is restaurant and a quick walk to the tempo and tower place- a great location to see the sites and enjoy great food nearby. the hotel is old and needs updating. our room was small and clean. the elevator was being worked on so we had to walk up a smelly staircase to get to the service elevator. also due to the drastic change in weather- it had been in the -- is the prior week and dipped into the -- is while we were there- the one pipe system had been switched from heat to a-c. so we did not have any heat the first two nights- we did have heat the last two nghts. in fact the lobby felt like a sauna! the staff was nice and friendly. however when we mentioned the inconveniences- like our room being under -- degrees- they replied hey this is chicago! want a blanket?',not_happy
id38275,' the room smelled old and musky. it took me a while to get used to the smell. luckily we stayed there only - night. we requested for a room on the quieter side of the building so we were given a room on the --th floor facing the south. we could still see the highway but the noise was barely noticeable. otherwise the room was clean enough. liked the roomy room and bathroom. covenient location off the highway and access to d-t and pike place.',not_happy
id38276,' i booked - double beds with kitchen and balcony back in april to make sure we got what we wanted. ten days prior to our vacation i called the hotel to ask a question about the room. i inadvertently found out that we did not have - double bed room and they did not have any. upon back and forth and insisting they found us a room with - double beds and all that we had booked. i called a few days later and asked reservations what we had and they said - double beds kitchen and balcony. we arrived at the hotel after a ten hour trip tired and exhausted. they gave us our key card and room number ~ we entered our room and found that we did have a balcony but not - double beds and no kitchen. i was infuriated and called front desk they said they did not have - double beds available or a room with a kitchen. after arguing with them for some time we finally were given a room with a kitchen but no doubles beds and no balcony. i searched online but was unable to find another hotel room in our price range with an availability or we would have left the hotel. i think that were only telling me what i wanted to hear when i was calling them from home because they knew once we got there that there was no way would could find another hotel. i was very disappointed and will never stay there again. the bed was extremely uncomfortable as were the pillows. the couch bed was more comfortable than the master bed. the a-c in the room did not function very well. we kept it on -- all week but it was never cool in the room and they said there was nothing they could do it was fine. the restaurant was under renovations so there was no room service or breakfast. i wish they would have told us that when we booked. who renovates during peak season. i was very unhappy with this hotel and disgusted that our vacation was not a good as it should have been. there was one gentleman of the staff that was amazing he was so nice and went above and beyond to help us with anything we needed about dc. the rest of the staff smiled and was polite and was very nice. the night before we left we asked for a late checkout and they said it was fine. the day of my -- yr old son went down to ask them about a taxi at --:--pm and they said since we did not check out in time we were getting charged another day. he informed them that he had asked the manager the night before and she had said it was ok to check out at -pm. they said she didnt make a note about that and it was fine but be out no later than -pm or we would get charged and there would be no refunds. the room and hotel was very clean and then maid was wonderful and even did our dishes when we were out but other than that it was a very terrible experience and we will never stay there again.',not_happy
id38277,' great hotel in the middle of everything san francisco. i walked to world class dining and shopping. a couple of blocks from chinatown and around the corner was the cable car municipal buses and the bart. i parked my car with the valet and didnt use it again until i checked out. the staff was genuine friendly and helpful. sitting in the lobby with coffee and the morning paper was a joy. i want to know how and why the hotel smells like cookies except in my room which smelled fresh and clean. it was fun and restful a hard combination to achieve.',happy
id38278,' from the proximity to restarants and conference center to the services and shops on site my stay with the hilton san francisco union square was fantastic. i will definitely stay here again!',happy
id38279,' we were at this four seasons with two other families. the facilities were great. service was very fast for everything. facility was impeccable. one of the best hotel staffs ive seen. we would definitely return.',happy
id38280,' dh dd - and i stayed for one night at this hampton inn at the end of our trip. we spent the first segment of our trip at the omni in the colonnade (see seaparate review) which was super in value and amenities compared to this hotel. now the draw here was location - close but not on the riverwalk - which is a plus. my relatives wanted to stay here and generally hamptons are decent so we agreed but for the money and the negatives i know i would never stay here again. there are better choices in san antonio. the hotel is under renovation and it was very obvious work was being done...seems to me they should have planned these renovations for the slower time of year not summer vacation. what i liked: convenient to downtown sights and free parking plus a good variety at the free breakfast the bathroom was attractive and nicely designed.location and parking is all this place has going for it what was just average: room size and furnishings and basically everything. what i didnt like: -) room prices - my aunt book - day before us and the same size room but hers was $--- and ours $---. then when we checked in we heard there were queen rooms for $-- and we asked about the price but the desk lady said she was unable to adjust any room rates. maybe she wasnt authorized but she could have inquired of the manager - but the attitde was you are stuck with what you got lady. -) comforter on the bed was super lumpy because the filling in the sections had balled up - showing how worn it really was -) talked to the same lady at the front desk requesting an extra pillow and blanket - it did not come (hours passed) so i had to go down to the desk and waited for it to be brought to me there -) staff not rude but not particularly friendly or helpful -) when we came in the laundry workers had the doors wide open (opening onto the main entrance hallway-lobby area and so you could not miss seeing them doing all the laundry. no big deal but it stuck with me and does not help with an already tattered atmosphere-appearance. if you are thinking of staying here....shop around. you can probably do better for the price. my cousin just walked into the historic merganser (which is on the river nest door to the riverwalk center and right across the street from the almao) and she got a queen room (yes a pretty small room) for $---. the hotel had good service lots of charm fantastic location and really nice pool but does charge for parking.',not_happy
id38281,' i arrived on an early flight so our rooms were not ready (understandably) so the young lady on duty offered to call us once they were available. we decided to have an early lunch at the deli around the corner (which btw had the best polish cake). as promised we were called welcomed to check into our rooms which was a really nice way of putting it. the rooms are a fair size for a city property and for a historic building at that. the bathroom is large in an awkward way. i only say that because the construction could have allowed for a tub to be placed in the room. instead they opt for a big shower which i could see being fun in the right company. ;) the bar was nice to chill at with the typical hotel prices. i tried the doubletree cookie bread pudding but it was rather dissapoitning. it was kind of bland. when you use the amazing doubletree coookie as a base how do you screw that up? overall the service was very good. the light touches made the biggest difference: the bellman running to get the elevator for us doormen telling us about local events daily and the desk agent actually calling us when promised. i like historic buildings so i thought the hotel was pretty cool throwback. i cant wait to get back.',happy
id38282,' this hotel has some great things going for it i.e. the house keeping is impeccable and the staff are precious the concierge desk is helpful and kind. it is unfortunate that these wonderful base ameneties are being down trodden by a horribly managed front desk and an over priced and underwhelming restaurant. the pretentious attitude from both of these aspects of the hotel ruined any notion that i might stay here again or reccommend it to anyone i care about. my advice is to fire the lot and start fresh. if i read that news i would go back.',not_happy
id38283,' we recently returned from a family outing in san antonio. we had decided to stay close to the riverwalk so we booked two rooms at the courtyard riverwalk. we booked the trip online a few weeks in advance. on the booking we also indicated there would be a child included. when we arrived and checked in we discovered that our rooms were not only next door to the workout room but just outside our window within ten feet was the pool. there were parties up until --:--pm. we had to get the front desk to assist in shutting them down so our two year old could rest as well as ourselves. and if that wasnt enough there were weights being dropped on the floor next door as early as -:-- am. we were told that there wasnt anything they could do about that because it was a ---- facility. i suppose the thing that aggravates me the most is if you book online and tell them there are children why on earth would you put them next to these facilities? i travel on business very frequently...probably thirty weeks a year and i have always been asked at the front desk about my stay until this one. only a cleaning lady we saw in the elevator asked. no one at the front desk seemed to care. i wont waste my time at this motel on my next trip.',not_happy
id38284,' on the night of my wedding my parents were robbed while they were asleep in their beds inside their hotel room. my mother is purse was stolen along with several envelopes that contained wedding gifts for my new husband and me. five other rooms were also broken into by someone during the night. in other words someone on the hotel is staff had key access and either facilitated the robbery or did it themselves. in addition another one of my guest is cars was broken into in the parking lot. when my husband and i tried to talk to the hotel workers calmly and politely to ask about what would be done about insurance and recovery costs they treated us like criminals and tried to get us escorted out by a police officer. three days later we are still trying to get in touch with the manager who refused to speak with us. we had to open a case with their corporate office and are hoping to get some resolution that way since over $--- in gifts were stolen not to mention the fact that im humiliated that i asked --- of my closest friends and family to stay somewhere so unsafe and so terribly run. please do not stay here. the staff is corrupt unapologetic and quite frankly this place should be shut down.',not_happy
id38285,' my family as well as five other families that are friends of mine thought it would be fun to spend labor day weekend at one of our neighboring resorts for some relaxzation to say the least it was everything but that! it started with our rooms not being ready until -:-- p.m. we had no where to put our belongings or change our clothes. secondly we requested and were assured that all of our casitas would be right next to one another and at no surprise they werent. paying between $--- - $--- a night these two issues should have been taken care of. this was only the beginning the list goes on. it continues with the ice machines not working the air conditioning only working on one floor half of the outlet not functioning and the lights on the bottom floor of the casita not turning on. this was the end of day one. day two began with an incredible headache with a poorly ran restaurant named a hole in the wall . it took forever to get menu is and drinks to get out to out tables the food took about -- minutes to come out to our tables (when you have small children that could seem like a life time) and we spent another -- minutes looking for out server so we could pay the bill. the only highlight of the weekend was spending time in the pool with family and friends this is only because it had very little to do with the pointe and their staff therefore they couldnt screw anything up. my opinion if you have a choice we have many fine establishments in az dont let the pointe hilton squaw peak resort be one of your first choice or a choice at all.',not_happy
id38286,' my husband had business in charlotte and the family went along since it immediately followed a family vacation in atlantic beach nc. we thought as usual a homewood suites would be a good place to stay with the kids. when we arrived to our one bedroom suite the room had a vile odor. it was so bad that i could not even remain in the room while my husband went to get another room for us. it smelled of either smoke or moldy wet scent. it also had a missing floor board in the kitchen area. the front lobby staff was kind enough to up grade us to a two bedroom. this room was in such bad condition. it had a smell but not as bad as the first. the a-c was leaking and the floor was soaked in the bathroom area of the room with the king size bed. the shelves in the same room were falling down the a-c in the second bedroom had a very loud squeaky sound and the ceiling fan wobbling violently in the low position. after a very long night in that room we asked to be moved again to the - bedroom directly above us. it was better smelling no a-c issue but had plumbing issues with the kitchen sink not turning off unless you worked on it for awhile and one of the bathrooms no hot water from the shower and the sink plumbing was not correct with hot and cold reversed. we spoke to the manager who told us she just started at the property the week we stayed. she gave us points on our hilton honors since my husband is company was paying for the room and a gift card to a restaurant. they tried to help out but knew that the condition of the hotel was in serious need of renovation.',not_happy
id38287,' let me start by say this is a great choice if you have business a mayo. however if you are on vacation it not a very good choice. beds very very firm and somewhat rumpled when we check in. really need to iron those linens otherwise it is not a very inviting. this not the first residence inn where i have seen this rumpled bed. better get to breakfast very early otherwise you will have only paper plates. no sanatation wipes in the fitness room very strange. not overly friendly staff. slowest hotel elevator i have ever seen. would not stay again.',not_happy
id38288,' we had a great family vacation in phoenix and loved the arizona grand resort. the rooms are beautiful and all the staff are so friendly. the pools were great and the waterpark was so fun. we loved it! the staff members are very helpful and really go out of their way to make people comfortable. the proximity to places to go in the phoenix area was great too. there is a big mall just minutes away and many places nearby. the kids loved it and my daughter said i feel like we are rich because we were so pampered and the resort is so beautiful. we will definitely go back and we recommend it highly.',happy
id38289,' a friend and i stayed two nights with our dogs. it was my second visit to the sommerset. it is a great hotel with nice sized rooms. we were all very comfortable. the staff is very firendly and helpful. breakfast is good but the coffee is the worst. one suggestion i have is that you should just call your $--.-- per pet charge a fee rather than a non-refundable deposit . a deposit is refundable and your charge is not. it is in all honesty a fee.',happy
id38290,' my wife and i recently visited seattle over the president is day (in the us) holiday. we are canadian (from vancouver) but enjoy visiting our neighbour to the south periodically. it was our first visit to the hotel andra and we booked a lux suite with a separate bedroom and pullout couch. the suite was ok in size not large but adequate and nicely refurbished. the bathroom is a little small but totally functional. it has the boutique hotel feeling. the location is excellent within walking distance of most of the downtown sites and some excellent restaurants. in fact every meal that weekend was a tom douglas (a well known restaurateur in seattle) event. the restaurant in the hotel is lola while serious pie and dahlia lounge are across the street. the first night was room service by lola & serious pie. fabulous (if pricey) room service. breakfast (both mornings) at lola were remarkably good as well. the octopus bacon brussell sprout parsnip hash (aka tom is big breakfast) sounds extremely odd but tastes fantastic (serious umami factor for breakfast)! serious pie makes some the best pizza ive ever tried and the food-service at dahlia lounge was very good and accommodating to our - & - year old sons. the service at the hotel was professional but slightly less than warm and welcoming (i suspect that having our two little guys in tow was slightly off-putting for the staff given that their presence may undermine the skinny-fabulous-fashionista demographic that most boutique hotels are hoping to attract). nonetheless they did not seem to have any difficulty with my credit card. my wife and i have travelled a lot and have stayed at a diverse range of hotels -- everything from ---- sq ft presidential suites in major cities like shanghai & san francisco to less than stellar dives in cities with limited options (or when we were students). i appreciate hotels than understand who they are trying to serve and focus on their target clientele versus trying to please everyone and ultimately achieve mediocre-poor results. i think if youre single travelling as a (youngish) couple or are in town on business and are looking to stay downtown at a reasonable cost (we paid usd--- plus tax) and dont need a ritz carlton-four seasons type of experience you would be quite staying here. location-restaurant options are excellent. service and accommodations are pretty reasonable given their target clientele and the cost of the rooms. my wife & i would be to stay here again if we were travelling without the kids. with the kids we would be more likely to stay here if they could stay in an adjoining room (not sure if they are available here) and if they were a little older.',happy
id38291,' my family just returned from staying at the residence inn at charlotte university research park while my daughter is softball team participated in the nsa a girls fastpitch world series. i was a bit concerned prior to arriving as i understood the hotel was undergoing renovations. while there were some minor issues that go along with renovations (workers and vehicles minor cosmetics) everything else here more than made up for those. our room was wonderful! it had a king size bed and a sofa with a pullout. there was also an upholstered chair and desk with office chair in the living room area as well as a remote control fireplace. a small but full kitchen featured a full-size refrigerator with an ice-maker in the freezer two-burner electric stove microwave sink and even a dishwasher. dishes pots and pans were all provided although limited. dishwasher detergent for the dishwasher was provided but there was not anything for handwashing dishes. the bathroom was roomy and the large vanity was outside the toilet-shower area. (so helpful when multiple people are trying to get ready.) there was a full-size closet with mirrored sliding doors. of course the typical ironing board iron and blow dryer were all available. the room also had both wired and wireless high-speed internet access. everything was immaculate. this residence inn also has a laundry facility small fitness room pool and multi-purpose court (volleyball basketball). the complimentary breakfast was the best ive seen. in addition to the usual continental breakfast items there were waffles eggs sausage breakfast potatoes biscuits and gravy or pancakes or french toast (varied from day to day). on monday through thursday evenings there was a complimentary social with drinks (both alcoholic and non) and food. usually there was salad. one night pork sandwiches another fried chicken and macaroni and cheese and hamburgers and hot dogs on another. it used to be that catering to the customer was the norm in business but it seems anymore that most places make you feel like they could care less. here the client is still appreciated. overall the staff was excellent. junny who took care of the breakfast and evening social and kowie the operations supervisor went above and beyond the call of duty to make all of the team is stay a memorable one. if we ever travel to the charlotte area again we would definitely stay at the residence inn.',happy
id38292,' all staff were pleasant and extremely helpful. the cleanliness of the room was the main problem definately needed a good hoover and both the valances were soiled yak thankfully nothing we actually had to sleep on or next too. on the second night of our stay the fire alarm went off at -am and despite being allowed back inside the hotel the staff did not-could not disarm this verbal alerting-alarm from blaring for a further hour into the rooms. the only saving grace of that issue for me is that thankfully they had a successful fire procedure in place none the less the positives are the hotel is in a reasonably central location close to the main historic attractions i.e liberty bell centre independence hall also within short walking distance of reading terminal market chinatown and various shops and good sized mall. we went for a wonderful italian meal at maggios little italy on filbert street but the portions are huge and incredibly over facing (we were ignorant of the fact these portions are apparently meant for sharing). definately go to south street for jim is philly cheesesteaks - really are delicious. even though we never heard any building work during our stay there is currently a large building development taking place right in front of this hotel and it is fenced all the way up next to the convention centre if out later at night i would strongly recommend getting a cab unless you are part of a large group as this stretch seems long and isolated as is race street which leads to chinatown.',not_happy
id38293,' the first trip with my family. it was a perfect stay with a fantastiv view over nyc (--th floor). even my small --year old daughter enyoyed the hotel and all near location around it! nearly everything in walking distance. great',happy
id38294,' stayed - night as part of a longer business trip. was excited by the name and the reputation (and hadnt checked any reviews) but was disappointed by the experience room was extremely small and didnt have a bath. i think the room was for people with disabilities given various bits and pieces in the bathroom. that said anyone with a disability could not have gotten through the bedroom into the bathroom given the lack of space. shower-only meant the bathroom got flooded when shower was used. air con unit was very noisy and to turn it off meant the room was too hot (i couldnt get the window open). i had to make a call to the taxi company and i used the w phone in my room to call the freephone number - i got charged - dollars... not a lot of money but it is the princple... woman at reception agreed it was out of order but didnt offer to remove it! a constantly busy reception area lots of people hanging around...the bar staff were totally unfriendly i waited ages to ask to see the wine list and got it handed to be by some surly wannabe who was looking in another direction as she passed it over... then had to wait ages again to order the (mediocre but expensive) wine also a lot of rooms had left meal trays and plates outside their room which were there when i arrived at my room (-pm or so) and were still there - hours later. overall impression pretty poor im afraid.',not_happy
id38295,' this was our first trip to san francisco and we fell in love with this location and hotel. we stayed in one of the smaller rooms which did tend to get hot. there is no air condition in the hotel so make sure to open the windows and keep the curtains drawn while your out and about. the staff was very attentive and professional. i love the residential neighborhood feel and parking was never an issue. the location is great for dinner down on fillmore street and you can easily access the bart if you want to venture out to other districts. pro is: the breakfast buffet is wonderful! they have an assortment of fruit (freshly cut and presented beautifully) spreads and jams biscuits breads croissants and juice. wine reception in the evening is great as well but i quickly learned that wine and cardio do not mix well in san francisco (the walk down to fillmore is not bad but you will have to go up hill on the way back to the hotel). they have a great mix of reds whites and blends and the wine consultant knew a lot about wines and shared some great suggestions as well as stories! the room is are comfortable clean and have everything you need. con is: the only complaint and it is was really not an issue once we realized what we had to do was the heat on the first day. we had not opened the windows and once we came back to the room after a day of site seeing the sun had heated the room up to a point we just could not bear to site in there. open the windows is immediately and draw the curtains if you are heading out and you will be fine!',happy
id38296,' the los angels airport marriott is a wonderful hotel. like many marriott full service properties it is fairly old but very well maintained and appointed. the concierge is a wonderful place to congregate and collaborate. check in and check out were both a breeze and the staff was polite helpful and appreciative of my business. i encountered two problems during my stay and both were corrected promptly. my room was warm - they sent maintenance and the problem was corrected within -- minutes. the maintenance engineer gave me a card good for my choice of a cup of coffee from starbucks a free movie or --% off dinner. the other problem was that the batteries in the remote control were weak. a new remote was delivered to my room within minutes. about an hour after both requests i received a call to my room to confirm my issue had been resolved to my satisfaction. if you appreciate marriott properties for their consistency you will be pleased with the lax marriott.',happy
id38297,' i have enjoyed numerous trips to ny where all of them have been highlighted with my accommodations at the bowery hotel. i recently experienced my -rd visit with them and every time i find another reason to love this hotel. whether it is the comfort of the rooms to the friendliness of the staff where all have a kind smile and go beyond my expectations to ensure my visit is the best it could be. i just returned after - wonderful days in ny and the bowery always makes me feel like my home away from home. believe me there are not too many times i get more than what i expect but the bowery does that every time i visit. the lobby-bar area is a great venue for meeting new friends or catching up on “old times” with existing friends and just a few blocks away is a shopper’s paradise. and lastly if you want fine dining don’t look any further than the gemma restaurant in the bowery. i can’t wait to plan my next visit to new york and i’ll definitely be staying at the bowery',happy
id38298,' the fact is that they might change the towels (maybe)--but that is about it! this place was so gross i had to get my money back. we came in on ------- and got a room with a faucet that leaked all over the bathroom. i turned it on in the first place because i notice a long piece of hair (not mine) in the faucet so i ran the water to clean around the area. only to discover my sox were drenched. i tried to let that slide but when i was going to take a shower i noticed that there was hair inside the shower too pubic and scalp (i am sure of it). i called clay the owner-manager but he did not pick up so i walked down to the front office he was difficult and was asking me to pay money to be switched rooms!!! though he knew of this leak but had acted at fist as he didnt. i told him i would not pay more money and that i wanted a refund to which he agreed to switch me rooms so i gave it a second chance. the second room was just as dirty. housekeeping did not even bother to discard of the shampoo bottle and soap that were inside the shower. if you care about your health--dont stay here. this place is really gross that is not an exaggeration. dish out a few more bucks and take care of yourself instead of trying to save a penny and end up with infections and the like.',not_happy
id38299,' if you are in for business or education stay away. this is a party-hotel that appeals to an edgy clientele. in our stay it was home to a late-night clubbing and college binging crowd. we got little sleep. we were threatened in the elevator. our room was broken in to while we were sleeping! this is not a safe or secure hotel and not worth the risk. the management drivel we have received from the corporate people since our complaints are nothing short of condescending. we had a number of staff at this hotel to save budget . if your goal is business. stay away. if your goal is partying party on!',not_happy
id38300,' i was one of -- cars broken into. no security at this location. i drove -- miles without a passenger window. natually their insurance carrier denied the claim already and treated me like crap. the manager was a -- something unprofessional wimp. do not stay here. this is a bad location and has no security. they were even rude on check in before i had a problem. please stay here at your own risk!!!! i cannot express what a nightmare this was for me. it was during my companies national sales meeting and totally ruined the event for me. thumbs down!!!!!',not_happy
id38301,' i visited this hotel with six of my friends for our annual shopping excursion. the outdoor mall in columbus is fabulous! we were all ----- years old at the time. my parents the annual chaperones of the trip werent really looking for a luxury hotel but we did want one fairly close to shopping with a pool and hot tub that we could relax in. well relaxing wasnt the word i would use to describe this courtyard. now this is a long story but please bear with me. my friends and i were sitting in the hot tub while my parents were in their room. we were talking and laughing you know normal stuff. we arent a loud and crazy bunch and since it was nearly - oclock we were being mindful of the other guests who might be sleeping. as you can see in the pictures of the place there are large floor-to-ceiling windows in pool and hot tub area. these windows provide a view of the exercise room and the hot tub. there are also windows that provide a view of the outside the courtyard area... from my vantage point i could see a security guard and what looked like a maitenance man walk past the windows. i didnt think anything of it since they were probably patroling the grounds or something of that sort. yet why wouold the security guard need the maitenance man to be with him to patrol the grounds? anyway though... a few minutes later the good-time buddies walked by again. and again... and again... and again... i think you get my point. they would smile laugh point and linger at the window. now i might have the wrong idea but i dont think they were doing their jobs very well while leering and pointing at a bunch of teenage underage girls. after they did this four or five times my friends and i gathered our things and went back to our rooms. we told my parents about the incident and the next morning my parents told the concierge about it. she asked us to describe the men and unsurprisingly acted rather skeptical. she started naming off male employees and was smiling like it was all just so funny so we got the impression the she was probably well-acquainted even friends with the men who did it and therefore didnt plan on taking any sort of action. this incident was unprofessional and classless. since we only stayed one night we didnt go any further in trying to get something done about the leering employees but be warned if youre young and attractive and want to sit by a pool without employees in their late twenties staring and pointing at you. i cannot think of anything that would have been more tasteless and unprofessional than this. the mark of a good employee is one whose presence is hardly noticed. ive never even seen the security guards at the other hotels ive stayed at be the hotel a -* or -*! the hotel was clean and in a fairly good location but these employees just left a bad taste in our mouths and from the reaction of the concierge they are still employed checking out high school girls as oft as they wish. no apology was received.',not_happy
id38302,' i am hesitant to review hotel elysee but for entirely selfish reasons. the elysee is one of those rare places you’d like to keep exclusively to yourself. i’ll begin by telling you a little bit about ourselves because i really hate reading these reviews not knowing from what perspective the reviewers are writing from. my wife and i are recently retired (ages -- and -- respectively) travel away from our quiet and peaceful home nestled in - acres of tennessee woods located in the suburbs of memphis about twice a year and are in good health. we stayed at the hotel elysee for - nights from tuesday august -- ---- to sunday september - ----. this review will pertain only to room number -- where we stayed and the opinions are shared by us both so this is really two reviews in one. first of all rather than restate everything you can find already written on the hotel elysee website let me just begin by saying that what they have written is factual and honest. they say a room that faces --th street as does #-- is for those not bothered by the sounds of the city. they are correct as we soon discovered. the outside sounds are remarkably muffled during the day but at night for one who is used to night owls and crickets it sounds like the garbage trucks are in the room with you. however we learned long ago to bring along foam ear plugs when we travel and they were put to good use here on the week nights. friday and saturday nights were remarkably quiet. the room had a king bed that really felt like a cal king to me (i’m -’-”). it was nice and firm (the way we like it) and the linins were as soft as any i’ve ever slept in. the down pillows were way too soft and mushy for me but they have harder foam pillows which they will gladly provide for you. the bathroom was all done in marble tiles (a nice touch). it’s cozy (too small for two people at once) but the important thing is that the hot water never runs out and the shower delivers copious amounts; no low flow water saver shower heads here! the room has a microwave fridge iron ironing board safe and bar with sink. the closet extends down an entire hallway so there is plenty of closet space. overall the room feels like it’s a part of someone’s lavish home rather than a hotel. the -nd floor club room is elegant yet casual. the continental breakfast is consistently delicious with a nice selection of non-mass produced bagels pastries and breads cereals fruit and hard boiled eggs. if you need meat you’ll have to go out because there isn’t any here. i was a huge fan of the coffee as my wife was of the wide varieties of tea. we stayed here during the us open tennis tournament and many of the european players stayed here too with their families. breakfast is a good time to rub shoulders with them if you are so inclined. one word of caution though; if you don’t get there before - am all the seats will be taken and they don’t come empty very quickly. however if you ask one of the beautiful efficient and friendly ladies who keep the room stocked and immaculate they will gladly provide you with a tray which you can fill and take to your room. we only were around to try the afternoon wine and cheese one day but it was great. the location is superb; away from the high traffic areas but still close to every place you want to go either by cab subway or walking. we love to walk so that was our principle means of locomotion. grand central station (--nd st) was -- minutes times square -- minutes central park -- minutes hell’s kitchen -- minutes park ave. - minute -th ave. - minutes you get the idea. when we had to go to flushing meadows (mets game us open) we took the subway as we did when we went to a yankees game. i can’t tell you how pleasantly surprised we were with the subway. we bought a - day metropass that allowed unlimited travel anywhere on the system and it was worth every penny. if you are into people watching it doesn’t get any better than this! last but certainly not least is the staff. from the moment we arrived until the day we checked out the front desk staff the bellmen the doormen the housekeepers the club room ladies everyone was courteous friendly and helpful. we highly recommend hotel elysee.',happy
id38303,' the magnolia is a beautiful hotel with lots of extras that makes it the most pleasant hotel ive ever stayed with in the us. the bed and pillows are amazing. the staff is quick friendly and eager to serve. the complimentary breakfast is extensive and delicious. there is also a free cocktail hour and complimentary cookies and milk before bedtime. the rooms are spacious and modern. i highly recommend the magnolia. other members of our group stayed with the adolphus and wished they booked us at the magnolia.',happy
id38304,' our stay at holiday inn was very pleasant and priced within our budget. it is located near lackland air force base where my family attended the graduation.everyone was most helpful and accommodating. i would stay there again if the need arises in the future.no complaints at all.',happy
id38305,' my fiance and i still talk on a regular basis about our trip to dallas and our stay at the magnolia last summer and have even discussed imitating the style in our own home. the magnolia is the most classy and elegant hotel ive seen - and who can beat cookies and milk at bedtime provided by a most gracious and accomodating hotel staff. the magnolia employees bent over backwards to make our stay memorable. and the view! we were up high in the building and huge windows afforded a thrilling view of the city. i could go on and on but in short - i whole heartedly recommend the magnolia. if i ever return to dallas i will not stay anywhere else.',happy
id38306,' my husband and i stayed at the chelsea lodge the week before christmas ----. it is on a quiet residential street...our room overlooked the garden...but still only a short walk to both the red and blue subway lines. the hotel itself was immaculate and the staff was helpful and friendly. the rooms were spacious for the price...we even had a desk and chair...with enough space left over for me to roll out my yoga mat! hot water was plentiful and i never had to wait to use the wc. we will definitely stay at the chelsea lodge again!',happy
id38307,' booked two nights at westing times square in celebration of my --nd birthday given that we did the same thing for my --th birthday and loved the place. this time around it seems that westin is cutting corners and it was just not the same even though we had nice corner high floor room the service has fellow bellow my expectations. i have called to room service asking them to make the bed and fresh towels i got nothing and by the time i realized that they never came i did not want to bother. i noticed that carts with food sitting long time in hallways before they get picked up again by room service people. the bathrobes are now seem to be on request. the only good thing is location but other then that i might have stayed at cheaper hotel in the area. i doubt i will return to this particular westing again and just stick to the hilton on across the street.',not_happy
id38308,' very impressed by this hotel. very friendly and observant staff. impeccable rooms bright and modern decor with all the amenities you could want including -- inch flat screen and cd-mp- music system. location is great both close to mag mile and subway. hotel has turn down service so when you arrive back in your room after dinner you will have dimmed light and music and today’s biscuit on the pillow - small thing to do but it ensures that your room is a nice and cosy place to come back to in the evening.',happy
id38309,' this is my second stay here and love the location. first time i was here our family loved everything about the hotel. room was clean and well maintained view was exceptional and staff very pleasant. this time the complete opposite. room is dusty and dirty. air conditioning unit sounds horrible with water sloshing around inside of it. called front desk twice and was assured they would send a technician. departed room in morning for day out in sd sunshine. returned to room to find the a-c unit had not been touched. received no indication note message or anything that would indicate the issue was even being addresed. poor service and unacceptable for a room they charged $--- a night for. will avoid sheraton from now on. too bad because this can be a great hotel given the right circumstance.',not_happy
id38310,' the room was large the ac was a little loud. the bed was great i would like to know what brand it was. the breakfast is usual for comfort inns but i have seen better the bananas were all black. the eggs were a little cold. as always the toaster does not toast the bread.',not_happy
id38311,' cant beat the location and we had a very nice room facing geary street so there was noise and action all night but nothing that worried us too much as we soon got used to it. rental car agencies are around the corner -- metres from the hotel and for shopping and restaurants cable cars etc it is just so easy to walk to them all in a couple of minutes.',happy
id38312,' i stayed at the palmer house mid-week between christmas and new year is of ----. i have stayed there a number of times and my previous experiences were mixed (mainly because of the thin walls and noise) but this was very pleasant and quiet. i have often stayed as part of a conference on may weekends when it is noisier because the palmer house hosts many wedding receptions and the wedding guests get rooms and they are loud and in and out all night long. there are newer hotels in chicago that are more luxurious and have better amenities but the palmer house is a landmark. the lobby is beautiful and had a gorgeous christmas tree. my sister and i had a - bed - bathroom room that was huge for only $----night (including tax). the rooms are comfortable and clean but a bit worn around the edges. the extras are expensive but no more so than in most other city hotels. we didnt park a car (self-park $---night) or use the high speed in-room internet ($-- per day) or eat at the over-priced restaurants. the concierge was very helpful and check-in and check-out were efficient. the bell staff was helpful and checked our bags for us after check-out (which is -- am...you can stay - hours later for $--) while we shopped. there is an osco drug next door and many cheaper restaurants within an easy walk. try the russian tea time on adams near the art institute.',happy
id38313,' we just spent a very nice overnight at hotel clift on our way to napa. id reserved a standard king room noting online that we are celebrating an anniversary. upon check-in the charming guy behind the desk noted our anniversary and gave us a nice upgrade along with his good wishes. unexpected and most appreciated. our day is travels had us a bit limp for the evening so we opted for in-room dining. it was in a word terrific. also fast. initially there was sound but now picture on the large screen tv but a quick call to the desk netted an house engineer in less that - minutes who quickly remedied that small issue. every person with whom we came in contact treated us warmly and efficiently which helped make our stay all the better. very slick design is everywhere. my humble opinion: i think the beds they have are about the best anywhere covered with what felt like higher thread count fine linens than ive ever experienced. room service breakfast was also great right down to the room temperature butter (not unspreadably frozen) and delicious and rich hot coffee. with their many fine little things most places overlook making one comfortable and their cheerful well-trained staff id say this is one of my new san francisco favorites.',happy
id38314,' the rooms were modern and clean. the location was great.',happy
id38315,' my husband and i traveled with our teenage son and stayed in room --- (a corner king suite). the room was really perfect for our needs. the separate sitting area with sofa bed and the ability to close doors to the king bed area gave all us privacy. the room was clean and tidy. we had no problems with outlets as others have written. our bathroom had a shower only which was fine for us. the bathroom is kind of a one person at a time place but easily forgivable given the spaciousness of the suite in general. i did have to put a couple of towels on the floor because of water leaking out the glass shower door. the corner room had windows facing the streets but traffic noise wasnt really noticeable. the t stop was a few minutes walk (hynes convention center). lots of stores and restaurants within walking distance. the hotel provided a marked walking-running trail around the area with distances noted. we did not eat at the hotel is restaurants. we also did not have a car. all staff members were courteous and appropriately attentive. i would really have liked to have had a small coffee maker. thankfully there was a starbucks a short walk away. we only stayed for one night and wished it could have been longer. we will definitely book another stay here on our next visit.',happy
id38316,' the comments we had read on trip advisor had raised our expectations but the reality was even better. whilst the bedrooms are a little small they are well appointed and immaculately clean. nothing seems too much trouble for the staff and the inclusive breakfast day long tea-coffee etc and the evening cheese and wine is a fantastic bonus. a great place to stay.',happy
id38317,' first of all im not the type of person who regularly writes negative reviews. i dislike reading reviews obviously written by a cranky person i try to find something nice to say about each hotel....but this one had more negatives than positives. i got a good deal on a room on priceline...but they only had king beds available when we arrived. the woman at the front desk told us to just put a pillow between us and wed be fine. sure kind of funny....i guess. next she checked us into a room on the second floor. turned out to be a nice large room but then we noticed the bathroom did not have a door! even more appalling when i called down to the front desk (assuming she didnt know the room was in the middle of maintenance or something) she said yes maam i am aware there is no door and sounded put out when i asked for a change of room. when we finally were in our second room all was fine. we were across from the elevators but after the other problems we decided to live with it. the rooms were clean and so were the bathrooms. a little older looking but not run down. the bathroom door hits the toilet and doesnt open all the way - maybe that is why the first room didnt have a door any longer?:) i stayed here on a previous occasion and enjoyed it so i do still recommend it with a caveat - only stay here if you get a great deal and will only be using it for a bed. if you want service and luxury go elsewhere.',not_happy
id38318,' the hotel staff is first class. when i first arrived the valet opened my door and welcomed me to the hotel. they offered us a bottle of water while we were catching the elevator to go to the lobby. check in was quick and easy. they room was very nice. our window had a view of santana row. the cleaning staff was very friendly! brought us extra towels and asked if we needed anything else and if our room was ok. the room was clean and spacious. when we needed our car our valet ran to get the car for us and was back before you knew it! the v bar is awesome! they had full size appetizers for only $- during happy hour. and it was a three hour happy hour from ---pm everyday!!! these were some of the best happy hour appetizers ive ever had! the bar was hopping during the evening. the waitresses and bartenders were very nice and courteous. very enjoyable evening. this is the place to stay when in the silicon valley!',happy
id38319,' ok so the sheets smell a little chemical-ly (bleach? detergent? starch?) the cookies are otis spunkemeyer and there arent enough valets. if this is the worst you can say about a hotel that costs $--- a night has - star design and style and a great (no hotel can have the greatest location in houston because it is so spread out) then quit whining. this is a beautiful and stylish boutique-like hotel that functions equally where for business and leisure.',happy
id38320,' the hotel lobby is everything you would expect; elegant large and richly decorated. it has major wow factor if youre looking to wow someone on a business trip. i found the front-desk staff to be polite well-trained and efficient. of course the room service menu and the food in general are so over-priced as to be a joke but one should expect that in an intercontinental hotel in downtown boston. if you want to pay a more reasonable rate for food just leave the hotel and walk to a restaurant. the room was truly beautiful and included a nice flat-panel tv. the layout of the room its size and the furnishings are all superb. the location is great. i do have two negative feedback issues: -. the bed was about hard as any ive ever experienced and i am a seasoned business traveler. if you like to sleep on a hard granite slab with a thin layer of foam on top this bed will make you deleriously . im talking flintstone is here. -. the shower gave what i would call essence of water due i guess to an ultra efficient flow restrictor and the temperature was so controlled that i literally got cold in the shower with it turned up full-blast and to maximum heat. could i respectfully suggest that at the standard rack rate of $ ---+ per night the hotel could stick a crowbar in it is wallet and let guests take an actual hot shower. well be glad to sign all the legal documents that hold the company harmless if we burn our tuccus. when you think about it a good nights rest and a hot shower are two of the main things you want in a hotel so if you are going to pay the rack rate as opposed to a hotwire rate the bed and shower could be quite annoying.',happy
id38321,' first you cant beat the location of this hotel. a --minute walk south of the hotel brings you to the empire state building and a --minute walk north of the hotel brings you to grand central bryant park times square etc. the breakfast at moonstruck across the street was great and cheap ($-- for -). we arrived on july -th so parking on the street was free until -am the next day. valet parking is $-- but there are numerous parking lots around that are much (at least $--) cheaper if you dont mind walking a little bit. the hotel lobby and restaurant were absolutely beautiful. the lounge area was comfortable and cozy even if a little expensive. i wouldnt exactly call the hotel employees kind friendly or helpful but they werent downright rude. they just acted as though they were busy even though there wasnt anyone around. the bellman watched us struggle through the front door with several bags in the pouring rain and then asked us if we needed him to push the elevator button. our room was on the -th floor. if you book your room on priceline you can expect to stay here. check out my photos of the view outside the window - you will see it is not the empire state building. it is a smoking floor and we had a smoking room even though we dont smoke. only the hallway was smelly - our room did not smell like cigarette smoke at all. we had a king-sized bed and it took up the entire room. literally to get from one side of the room to the bathroom you have to climb over the bed. there was a nice desk with stationary nyc info and a spot to plug in the laptop. the tiny tv had poor reception. the room was just not feng shui at all and if they took out the desk and rearranged things the same tiny room would have felt a lot larger. the bathroom was cute with a half-glass wall instead of a curtain nice showerhead good pressure and plenty of toiletries. the only problem with this is that the shower didnt drain at all so by the time two of us were done there was about - of dirty water in the tub. yuck. all in all i would stay here again but only for the location - not the ambiance the service the room or the price. i didnt have a terrible time but i guess i just expected a little more.',happy
id38322,' this hotel is clean and elegant. the entrance is beautiful and the staff very courteous and helpful. we stayed in a king view room and it was nicely appointed with a beautiful night view of the city. the hotel is on top of a hill so the view is excellent. the location is also within walking distance to chinatown and north beach. one negative is that the hotel is starting to show its age. the paint carpets and elevator look a little old. also beware of the high parking cost. overall this a good choice for a stay in san francisco.',happy
id38323,' we booked a one night stay on hotwire at the last minute to be close to the boston airport. on check-in we were charged an extra $-.-- for shuttle service in-room safe... the lobby was nicely decorated but hallways looked very sketchy. it was a nice surprise to see our room. the bedding was new and luxurious bed was comfortable. large flat-screen tv. the tub and toilet were separate from the sink area. the sink had a large vanity. large closet area. our room had a coffee maker but no fridge or microwave. the breakfast was excellent: cereal oatmeal eggs yogurt waffles juice bread etc to toast.',not_happy
id38324,' well first of all the front desk was awesome they helped us with all of our needs from directions to irons. it was great because it was our first time in san diego and the hotel was close to everything! i recommend this hotel to everyone when coming to san diego!',happy
id38325,' swanky lobby checked. designer corridoor checked. great bedroom not on the list. again most designer hotels in nyc do not live up to its hype. w hotel at lexington ave and --th street is no exception. franklky i regreted moving my stay from another hotel to w hotel (just because i wanted to experience the w hotel). -. complimentary wifi is only available in the hotel lobby. for the rates that they are charging i would expect complimentary wifi to be available in the rooms as well. -. the room is small (just like any other nyc hotel room) but what makes it worse is that the air conditioning vent is just besides the bed. the noise from the air con was so disturbing that my partner could not sleep the first night when we were there. we had to ask for a change of room! -. you better be the only person sleeping on the bed. they claimed to have the most comfy bed but they might have forgotten to add in that is provided you are the only person sleeping on the bed. i was awoken whenever my partner tossed and turned. the bed is so soft and a good night sleep was impossible. -. the good part is if you are a gym fanatic the fitness centre is quite impressive. they have quite an extensive range of equipments and it is rather big considering most hotel gyms are very small and are there for the sake of being there. -. the toiletries are great too. this is the first hotel that ive stayed at provides facial cleanser body butter shampoo hair conditioner and shower gel. while the latter three are common itmes the facial cleanser and body butter were a pleasant surprise. the range of toiletries are from bliss and they are quite well made.',happy
id38326,' i stayed in castle inn sf in sep. ---- for - nights. i read many reviews of tripadvisor and booked directly with the hotel. my expectation was so high after leaning about the hotel from tripadvisor reviews but must say not worth for money ... the best thing of this hotel was the super helpful staff. what i disliked at this accomodation were; the really not nice breakfast the expencive price the poor water pressured shower and the uncomfy beds. im not quite sure why people on tripadvisor have given excellent to this hotel... to me it was just ok. i did stay in two other hotels this time in sf; baldwin hotel on grant street (perfect location cant even compare with castle inn) and mayflower hotel on bush (another great location with an delicious italian restaurant near by). both offer much cheaper rates of rooms and great service and rooms. mayflower gives you a good sized breakfast too. one thing though those two dont have free parking spaces for you. if i ever go back to the city id definitely consider those two not castle inn which everyone here in tripadvisor seems to be very impressed...',not_happy
id38327,' my mother-in-law stayed here for two nights; we live about - minutes away. we brought our small children over to hang out in the lobby and decided to go ahead and have dinner there since the kids were having fun and the bar was loud (no worries about the kids disturbing other people). we went back today to swim in the pool and overall we just had a blast. the staff was beyond accommodating with our kids and even allowed my mother-in-law to check out at - p.m. on the day she left. i love the location near the domain--you can walk to great restaurants and even catch a movie.',happy
id38328,' nice stay at the conrad for work. complimentary coffee tea service in the morning by the restaurant. seperate tub shower in the bathroom. great location! connected to shopping mall on michigan avenue. all the staff were friendly.',happy
id38329,' well what can i say... hotel was absolutely great went to ny for our honeymoon and wanted to stay somewhere great without spending a ton of money and this hotel did not dissapoint location could not have been better. did not realise when booking it was directly in times square. lots of things to do as soon as your out the front doors. bus tour sets off right outside to downtown then - block back to go to uptown. tkts booth literally -- meters away and good prices for shows that day. staff friendly especially the concierge great guys to talk to and they will hook you up with tips on getting to places. easy to get to from port authority bus terminal',happy
id38330,' spent a weekend at the w in sd. first room i got was not very nice and headed towards the town side. overall the furniture looked very used and old. after complaining i got another room heading towards the harbour side witha nicer view. nevertheless the furniture was still looking very used. room itself was on the smaller side and not what you are normally used to in usa. you need to pay for every single bit extra. no free wireless connection and even in the so called business center (which is a small room with no windows and bad air) you arfe charged for the usage of the desktop pc. would not recommend to go there as price quality ratio is definitly not correct.',not_happy
id38331,' this is a quaint property walking distance from georgetown and metro stops. it is near gw university so there are ample food outlets bars etc. it was a very safe area from what we could tell. we had a room in the back of the hotel so it was quiet on the weekend. we did not spend much time in the room so a view was not important. on monday morning there was a garbage pickup that did wake us earlier than planned but no big deal. the rooms are old school but it was a nice change from the cookie cutter chain hotels. the bathroom appeared to be recently remodeled. the room had a casablanca fan over the bed - you normally do not see this in hotels - but it provided some extra ventilation. we did not use the restaurant. we did sit in the bar one night. it was quiet but that was what we were looking for after a day of running around dc. there is a whole foods about a block from the hotel. this is a good location to get prepared foods. it is on the way to the metro so it is also a good stop in the morning before sightseeing.',happy
id38332,' i really would like to give some props to the staff at the pacific terrace. one of the most impressive things was how you were greeted every time you came and left the building. everyone was and friendly and they even addressed you by name when you called the front desk. pacific beach turned out to be one of the coolest beaches around with plenty of surfers and even kite-surfers to watch from the balcony. garnet ave. shops and nighlife are right around the corner tons of restaurants and even a cvs are right around the area and i had a great time at hennessey is down the way for karaoke night. they have some nice cabanas around the pool too. the only thing i didnt care for was the kind of mossy green color of the building; even so it is obvious when you go there that pacific terrace is the place to stay!',happy
id38333,' needed to pull family together for a graduation and the folks in the club lounge were extremely accommodating for us. shawn zenszer who works in the club lounge offered to help at every turn! really nice stay thanks to the friendly and helpful staff.',happy
id38334,' my wife and i stayed one night here during the week. the building is beautiful and is pretty centralized for access to the city. my only complaint was the valet service (our first impression of the hotel) was not very friendly. after we got in the building though are stay was sublime. the high ceilings in the room and large windows make even the one bedroom look large and inviting. everything was clean and as expected in the room with chocolate covered strawberries to welcome us. spending the extra few bucks for the king premier room (big tub and nice shower) is a must. getting the park and play package was also a must to save money on the valet. all in all this is a quality hotel and we would deffinitly come back give the oppertunity.',happy
id38335,' me and three friends stayed here for three days in late november. the rooms are very spacious and the hotel has a great staff. the hotel lies right by union square and is close to a lot of great clubs (if you are interested in partying). and tv in the bathroom mirror in adition to bublebath and sauna on the top floor cant go wrong. all in all an excellent place to stay.',happy
id38336,' almost didnt stay here because of the inconsistent reports on the hotel but was glad we did. contrary to some travellers we really liked the upgrade done on the hotel and found it to be modern fresh light and very attractive. its also in a great location if you particularly want to stay at fishermans wharf with the cable car right by behind the hotel. stayed in a deluxe room which we would recommend because of the extra space the fact its on the top floor and therefore quiet plus the reasonably good views from the room. there is no doubt that its a little expensive and the parking fees are a rip off but everywhere of similar quality had similar costs. so we were really very with our selection very comfortable tstaying here and would definately stay again.',happy
id38337,' the absolute best location in boston. right next to fanuil hall and the haymarket. you can see the red line for the freedom trail from the hotel. a - minute walk to - different metro stations. a ---- minute walk to the north end with all that it has to offer. the hotel itself is nice (not particularly trendy) but clean and very nice. it is not luxurious per se but professional and as expected for the price paid. the rooms are small but well laid out. bathroom was actually quite large for the overall size of the room. comfortable bed. shower could have more pressure and the temperature fluctuated a bit (but this is a problem at pretty much every hotel). we didnt really need the staff but they seemed friendly enough (always welcomed us to the hotel opened the front door for us). it is not a very tall hotel and so with it is great location it is a bit noisy. ask for a high floor. the area isnt a super busy spot at night but it was still a bit noisy. overall not a huge problem but if you are an incredibly light sleeper may do better elsewhere. some rooms have balconies but these are literally only big enough for one (maybe -) people to stand on. no furniture on balconies.',happy
id38338,' i stayed in the bedford hotel the --april--may. it is in a good area cabs were very accessible the staff was nice . the furniture is outdated. it looks like something someones old grandmother would have in their house but it was decent for the money. i was upgraded to a king suite becuase they only had twin room available. the suite has only - tv (you have to pull it from front room to bed room) and the hotel has the old fashion air conditioners that are in the window.i wanted to have a late checkout but was told that i couldnt leave -- mins later cause they needed the room. when i went downstairs (on time) i noticed that there was luggage everywhere so evidently lots of folks were checking in and they indeed did need the room. all in all the room was above average for the price we paid (---)',not_happy
id38339,' recenty spent four nights at qt with my daughter. read all the reviews before booking but still went with heart in mouth as this was our first time in ny and booking on internet. shouldnt have spent time worrying arrived tired from the flight to a warm friendly welcome. we stayed in room --- and was impressed as soon as we walked through the door clean bright and the air conditioning was an added bonus to a travel weary -- and -- year old. the room size was more than adequate in actual fact i was quite impressed by the size we also had plenty of hanging space for clothes storage for our cases and an adequate seating arrangment set up on the bed surround and talking of the bed if i could have packed it and brought it home i would have ive never slept in such a comfortable bed as this one. the only down side to the room from my point of view would be the climb up onto the platform that the bed is on. although very modern looking it is a rather high step up to get onto the bed and although im not quite infirm yet after a days hard walking and weary muscles a small step up onto the platform would have been helpful so on that note only wouldnt recommend this hotel if you do have leg or back problems could prove a little uncomfortable getting on and off the platform. the walk in shower was a delight and although there was only the one sliding door which either closed in front of the shower or toilet this never posed a problem for us. the housekeeper came in every day to change the towels and bedding and breakfast was more than adequate. the added bonus of course to the hotel apart from price is that it is slap bang on top of times square and although near to two irish pubs and the noise to times square being constant during the night it was never enough to stop a good nights sleep. if youre looking for an affordable near to everthing hotel then this will be the one for you i certainly would go back again (and take a little ladder with me).',happy
id38340,' ive stayed at this executive park marriiott many times in the past and have allways had pleasant experiences. aminities and staff were allways gorgeous and professional. my wife and i checked in on -------- around -:-- pm using our rewards card. after checking into room we went down for a great dinner and returned around --:-- got into bed and rented a movie to cap off the evening. less than -- min into movie we received a call from front desk telling us we were going to have to keep the noise down that they had complaints. i explained that they must have us mixed up with another room and that we were in bed watching the movie we had just rented. they said all the same to just keep noise down. we turned the tv down to a level that was bairly audible and got back into bed. less than -- min went by when we received a knock at the door. it was a large gentleman in a suit telling us that he was head of security and that this was the -nd complaint for noise and that we were going to have to keep it down. i tried to explain to no avail that someone must be playing a joke of some sort and that as head of security he should investigate. i told him i didnt know what more we could do other than turn tv off and tip toe back and forth to bathroom. he then told us as if we were unruly teenagers that if he had to come back he would have us removed from the property. my wife was horrified and i was beside myself at what we had just heard. we emmediatly turned the tv off out of fear of being thrown out in the night. i called front desk and tried to explain our situation only to be told all we could do was move to another room. out of fear we reluctantly got up and repacked everything and moved to another room. needless to say our evening was shot and we didnt sleep a wink. i would have expected far more from a motel - and rest assure well try one before ever staying at this marriott again.',not_happy
id38341,' the westin san diego is a great hotel for a downtown san diego get away. the hotel is clean neat and very comfortable. i was visiting san diego with my two daughters and we had a great room comfortable beds and great room service. the hotel is also in a great location which is walking distance to the gas lamp area and all the shops and restaurants. we had a great stay and i will go back to this hotel again!',happy
id38342,' if you want to stay at the wharf then the location is excellent as you are just opposite the cannery and it is a pleasant stroll to pier -- and ghiradelli square. the streetcars and cable lines are also short strolls away. however we had a room overlooking the back of the cannery and it was very noisey at night. things from the bars would quieten down by about -am then the street cleaning vechicles etc would start c. -.--am! the room itself was as you would expect - clean good size with all the usual amenities. staff were pleasant and helpful. next time i think i would stay abit further from wharf (transport in san fransico excellent so no trouble getting around) to get a quieter nights sleep. try the buena vista restaurant-bar overlooking the cable car line (near gharadelli square) - excellent breakfasts and views.',not_happy
id38343,' stayed here for a conference had a two queen suite. suite does come with refridgerator and microwave. there were only two washclothes and - shampoo provided daily. no conditioner so bring your own. we had a riverwalk suite on the -th floor but the street noise was terrible. there was constant honking and city buses passing by and even with the room fan at full blast i found it difficult to sleep. the rooms are clean but reminded me of a motel not a hotel so if you are looking for that boutique experience....look elsewhere. there is a decent full breakfast included and a nightly happy hour the pool is postage stamp size. the front desk staff were however very accomodating and friendly. we travel a lot so i have a pretty good basis with which to compare. will probably go else where in future.',not_happy
id38344,' as a business traveler this bed did not allow for one night is sleep. the bed retracts and extends with the push of a button kind of like a recliner. i am actually laying in it right at this very moment and i just heard the neighboring room is bed retracting through the paper thin walls. i cannot sleep on the mattress that seems to be made out of wood. there is a large indent where the bed folds on itself when it retracts which has made it difficult for me to sleep. i am not normally picky about my hotels or beds since i do travel frequently. i was not concerned about the small size of the room. i would be fine with it if it werent for the poor insulation noise level and worst of all the very uneven rock hard bed. ps i weigh about --- lbs so it is not as though i am a huge person struggling with this bed.',not_happy
id38345,' i ended up at the garden inn after a disappointing stay the previous evening at the jefferson. changing hotels was the best decision i made during my trip. first the service was exceptional. the lady at the front desk whose name i cannot remember - sorry - allowed me to check-in three and a half hours earlier than the official check-in time. i greatly appreciated this gesture as i had walked over from the jefferson with a suitcase (and it was a long walk). her kindness gave me the opportunity to freshen up before proceeding with the rest of the day. the room was large and quiet and not far from an ice machine. it had a sitting area with a fold-out couch and chair in addition to a large tv while the comfortable bed was located at the opposite end of the room also with its own tv. the room had a decent size fridge microwave and coffee service. there was also free internet service with the computer plug located on a desk a few feet from the couch (as i said the room was large). the bathroom was nicely stocked with ammenities. im normally leery of hotel food. however i had a wonderful pesto pasta dish delivered to my room one evening in a quick and friendly manner. i found the price very reasonable especially since it was a large serving. the hotel is also conveniently located to several places to eat and is within walking distance of the metro the convention center and many of the tourist sites. there is also a well-stocked pharmacy nearby. check-out was effortless and the bellhop quickly flagged me down a taxi to the airport. all in all a great experience especially considering that the nightly rate was identical to the far inferior jefferson (for more details about that hotel read my review under san antonio). i highly recommend the garden inn and im perplexed by the negative experiences other folks have had there. ill definately stay there next time im in dc.',happy
id38346,' this is a very small inn with no view in any of the rooms. it is located --- block from union square and all the amazing shopping and restaurants. we were moved from a very small room (european standard small) b-c of a plumbing issue. the next room was much better. loved the staff and the daily free wine and cheese each evening. loved our - nights there. amazing staff at the desk who helped us with any questions and gave recommendations. the price was $--- a night in early april which was waaaay cheaper than other properties we researched. we felt that it was a great deal and worth the savings from the big chain hotels.',happy
id38347,' we just left nyc today and i already miss it. hotel staff was very attentive and eager to help. we will go back in september and most definitely will be staying at this hotel. great location and great service. thanks to each and everyone!!! traveler from chicagoil.',happy
id38348,' we stayed at palomar for a night. the room was small which didnt matter because we were out and about all day. at night our room was so hot even when we tried to adjust the thermostat. it was difficult to sleep in the heat. also the yoffer a complimentary wine reception. however the staff did not anticipate the amount of guests who would attend and continuously ran out of wine glasses. i would expect a kimpton hotel to be a little more prepared. we ditched the wine reception as we grew tired of waiting and just went to the bar. excellent bar and very friendly staff.',happy
id38349,' we selected this hotel due to its location in philly. the room was clean the staff was very friendly and the location was great. it was very convenient to lots of restaurants and museums. we were able to walk to the franklin institute. our room was on the --th floor and the view of the city was great. parking is expensive and you must call about -- minutes in advance so the valet can get your car. the manager is hour had good pretzels and drinks but the kids were disappointed that no frozen drinks were available. breakfast was good but it was packed with poeple at -am. i recommend going earlier since the lines were too long.',happy
id38350,' i was one night in chicago for a reunion that was held at the hotel. the check in was swift. they upgraded my room without me asking. the service food and drink provided by the hotel for the event were exquisite. the place was clean and the rooms were quiet. there is wi-fi in the hotel which is a plus. after my main event i wanted to visit second city. they advised me not to take the train there but to take a cab. it was a short ride and i was dropped off safely in front of the place. it was easy to hail a cab to return to the hotel. check out was easy and i was on my way in no time.',happy
id38351,' this hotel provides a great location - very quiet - the landscaping around the pool is very nice. the front desk was average at check in and while they accomadated me in my arrival time ( -:--pm ) they made sure i knew that check is was not until -:--pm and they were doing me a favour by getting me in earlier. well thanks - i guess..... the rooms are in need of a full update - peeling paint missing fixtures dim lighting. the linens in the room need to be changed and updated as they have seen their better days. the breakfast area was very nice the breakfast was very good ( need a second waffle maker ) the staff was friendly in the morning and check out was easy',not_happy
id38352,' my mother and i stayed here at the end of october (based on other trip advisor reviews) and it was marvellous. great location - very near to a subway station and the number - bus that goes all the way to central park (better than the sub-way for really getting a feel for the city). the hotel is a short stroll to battery park and the ellis island-statue of liberty ferries. very safe quiet neighbourhood. i had mentioned that it was my mother is first time in new york and also her birthday and we were given a beautiful comfortable corner room with breathtaking views of the hudson (perfect for - people but wardrobe space would be limited for more than that). the very friendly and helpful staff had also arranged a beautiful bouquet of flowers for my mother ! breakfast was included in our rate and was great - their specialities (such as french toast with apple maple syrup and cream) are divine and will keep you going all day ! i would highly recommend this hotel - ask for a rooom with a view. i had been to new york a number of times and always stayed in mid or uptown but in future it will be downtown !',happy
id38353,' usually stay at one of the uptown stalwarts but decided to go downtown. hotel had a mix of hollywood eurotrash-st. tropez vibe. entertaining (in a csi miami way) - especially if you hang out in the lobby lounge for a few hours. cool factor aside a really great hotel. my favourite part of hotel was relaxed feel to the common areas and staff (despite all the celeberty vibe) and its central soho location. i staid in a superior loft room lots of space and a great bathroom. the food in the restuarant was super. right next to the hotel a fantastic gym for hotel guests. only downside - service in bar and restuarant a bit slow and off (for a place that gets everyting else right hard to believe - do they do it on purpose) after staying at mercer i am a downtown convert.',happy
id38354,' went to dallas for the first time for a wedding in this mockingbird station (?) neighborhood. (i honestly dont know where i was in relation to the greater dallas area but if you need to be in the smu area absolutely stay here!) awesome pool-spa hip-cozy-elegant indoor-outdoor bar beautiful modern-clean room friendly-accommodating-knowledgeable staff and great shopping-food options. really cant give enough praises for this lodging. would almost go back to dallas just to stay here!',happy
id38355,' this is the second time ive stayed here and both trips were for concerts. hotel is minutes away from verizon wireless amphitheater with many restaurants and shopping centers closeby. the busy traffic intersection is the downside to being so close to all the activity but the hotel is quiet despite all that. we got a great rate by booking online with the no refund deal. being confident we would stay there after a previous visit we enjoyed made that commitment pretty easy. check-in was completely painless. shemekia was very friendly and approachable and i appreciated her attention to detail. our room was great--king bed n-s with a mini fridge and microwave. the room was clean and very comfortable. nothing except home can beat a hampton bed. the bathroom had been renovated with new granite countertops and new cabinetry but i was disappointed to see the tub area was still original. we had an issue with the shower curtain rod but i reported it and was pleased to find it had been resolved when we returned from the concert. for my next trip to that area i am positive i will return to this hotel. it is clean comfortable conveniently located and very affordable. hampton inns are my favorite hotels and this one did not disappoint.',happy
id38356,' the first and last thing youll notice about this hotel is the smell outside. there is no nice way to say it it smells like an outhouse an overpowering gutwrenching stench that left us queasy. i dont know where the smell came from it could be completely unrelated to the hotel like from dumpsters at a building next door but it definitely affected our stay. we arrived at -pm and had to wait in line for -- minutes to check in. the employees at the counter were extremely slow and gave each customer a long sales pitch hawking extra towels and snacks even though there was a line waiting. the room itself was a bit smaller than im used to from extended-stay type rooms and had a strong odor of mopwater or disinfectant the sheets were like sandpaper and there was a constant racket of doorslamming in the morning. the location is great but i cant say it was worth the rest of the experience.',not_happy
id38357,' we loved the palmer house. we were able to upgrade to a large room for a very small fee (see picture of room size). the kids loved it too they thought it was just the most elegant place they had ever been. very clean rooms and common areas. quick response time from staff for towels and the like. nice location in the city - plenty of places to get by walking. doormen were extremely courteous and helpful. would definitely stay here again.',happy
id38358,' my wife and i stay in san francisco about -- days a year on business and pleasure. my wife loves the location of the parc-- over many other more high end hotels that require a walk up hill after shopping. we enjoy the friendly staff that always greet us by name from sara and christina at the front desk to arman at valet service to sergio at the club level lounge. the price is always very good and at times you can find extremely good deals on room rates.',happy
id38359,' hotel staff was friendly. room was clean and updated. the bed was extremely comfortable...got a great night is sleep! the hotel offers free parking...it was street parking but we had no problems.',happy
id38360,' the staff were great from the shuttle driver who picked me up at the airport to the folks who answered the phone when i called with some questions to the desk workers and the attendant at the breakfast bar. the remodeled rooms look fantastic (i stayed in ---) and i wish i could have spent more time in the room. widescreen tv nice work area fridge microwave. but i fear they spent too much of their remodeling budget on the designer. the beds were hard foam and low to the ground. the pillows were lumpy. it was a quiet night despite the fact of lots of well-behaved teens in the hotel for a youth conference. but i had a rough night is sleep because of the bed.',happy
id38361,' stayed here for - nights in a room facing the freeway bonus was a sidelong view of the pacific a few miles away. despite the traffic wizzing by never heard anything in the room. mission valley is within a -- minute drive of downtown the airport balboa park la jolla and sea world. was lucky enough to have booked a rate that included parking i think $-- is a bit steep for what is basically a suburban location.the room is nicely furnished and the bathroom towels were very large and fluffy. water pressure in the shower is weak due to water saving showerheads. the entire hotel was very clean and we never waited long for an elevator. my only issue was that at check-in there were no rooms available even at -:-- in the afternoon. was made to wait in the lobby for appx. -- minutes despite having hhoners elite status. the front desk even tried to say check in time was not until -pm though on my confirmation e-mail from hilton it is listed as -.',not_happy
id38362,' cool modern vibe in the middle of downtown. lots of activity in the hotel. short walk to resaurants and nightlife. friendly service at all levels from the staff. look forward to ext visit.',happy
id38363,' if you like spending money and receiving no extras then stay here. at a rate of $--- per night on a week day stay this is what you receive; analog tv no breakfast internet is $- a day $- pepsi -- oz cans in the mini bar. if it wasn’t for the fact the company paid for the room i’d check out and find a motel -. at least in a motel - they give you some bagels fruit & coffee for your stay. room is above average. otherwise it’s a rip off. pros are quality lobby & lounge. but expect to shell out some serious cash. over all it’s a real disappointment. this place shoud have jesse james famous tattoo; pay up sucker!',not_happy
id38364,' spent a get-away one night here and loved it. great design fabulous lobby bar restaurant room comfortable bed and perfect central location. will always stay here again',happy
id38365,' this hotel is one of the best you can chose in charlotte. i just have stayed for one night but it is been the best way to enjoy that night: location is the main quality: we walked to the city center to visit the downtown nascar museum and to spemd the night in the epicenter (where all the best bars are situated). of course price is not so low but you save the money youd have spent for city parking and for the cab to go back home if you have drunk a little!!',happy
id38366,' we visit disneyland often but thought this time we would add an additional city. we have always heard great things about sd and it didnt disappoint. well except for this motel. it was priced right but with some bad reviews we rolled the dice. we wish we didnt. ther simply wasnt much here that was more than fair with the pool service and age of the room certainly being in the poor area. we wont stay here again but really enjoyed sea world lego land',not_happy
id38367,' this is a very large atrium styled hotel with -- floors. the rooms are as previously described and i had no qualms with the room-furnishings itself - clean in good order fresh linens etc. staff is friendly helpful and efficient. being right on the river-lake is a great location with a nice running trail for those inclined. but as others noted this hyatt appears to nickle and dime. i find it a bit offensive when they have bottles of water in the room with $- price tags. do they really need to gouge people like this? i drank tap water and it was perfectly fine. the coffee bar is pretty small for a facility of this size and somehwat pricey at $--- for a small croissant. and in general i dont like places that charge guests so much to park - $-- is steep for austin when considering some mid-town manhattan hotels charge $--. the bar area is nice for a gathering and they have a large lobby area which is a good place to meet others. but that can be a downside as well. one night during my stay there was a group of --- individuals who were gathered in the lobby-lounge being quite loud at --:-- p.m. and the sound reverberated throughout the atrium. it awoke me from sleep and i was on one of the upper floors. all in all it was an ok stay for business. but i would probably not choose to use this property if i were there on vacation and spending my own hard-earned cash. it is also just a bit too far to walk to the south congress restaurants etc. so you still wind up driving and trying to find a place to park.',not_happy
id38368,' i have stayed at this hampton inn several times in the last few years and have never been disappointed with the hotel or rooms. and since they have just finished a remodeling of the rooms and lobby it is even better. i am fairly certain all the rooms have recevied new carpet bathroom vanities and furniture. the hampton bedding is really good. the pool area looks nice although i have never used it. the breakfast area is nice spacious and an adequate breakfast is included. i took a few pictures this last visit and have posted them here. the only real downfall to the hotel is the super tight parking spaces which tend to fill up fast and i believe when the hotel is full there are not enough to accomodate all the cars. and yes there is a strip club on the corner of the block but i have never seen or heard any commotion coming from the area. there are plenty of restaurants nearby - in & out del taco chick fil a sizzler dennys panda express and burger king from what i can recall. i am sure there are some other brands that are not fast food style near by. also there is a tj maxx and other shopping just down the road. stay here. i am sure you wont be disappointed. only about -- minutes to airport -- minutes from downtown gaslamp district and - minutes from sea world. also be aware they offer a aaa discount but you have to ask for it when making the reservation or it is not offered. :-)',happy
id38369,' just returned from a - day stay on the -th floor in a - bedroom unit timeshare. great rooms just-okay couch bed for guest sleeping and very noisy -am wake-ups daily from garbage trucks below. the heated pool was chilly - computers werent enough to go around and constant tipping to valets for parking was annoying. we paid $-- a day for parking as well. city spaces are pricey so it was justifiable. front desk was efficient. flat screen tv was a tad fuzzy. great location though to everything. drove to get groceries and to attend an amazing yearly rodeo. cooked quite a few meals in our wonderfuly equipped kitchen. awesome balcony views of downtown. mostly a perfect week with the exception of the garbage trucks! we would return there again~',happy
id38370,' stayed here for a --day work conference this past january. about -- minutes away from the airport. the grounds were beautifully maintained. everything was gorgeous. the place is huge! nice bar and and outdoor lounge area. sangria was to die for! outdoor pool hot tub and lazy river were fun. i even utilized the gym one evening. as to be expected at this type of establishment the room was emaculate very bright and modern. king bed felt like sleeping on a cloud. nice flat-screen television. huge bathroom with separate shower and bathtub - very clean. there is an entertainment-mall-restaurant-movie theater area near the resort which was about a -- minute walk away. there is supermarket and a walmart in that area as well - convenient.',happy
id38371,' we recently stayed two nights in the cornell. the pros: half the price of other hotels in the area. within walking distance of china town. a cable car route at the corner in the heart of the financial district. nice restaurant on the premises. full breakfast included. lots of pubs restaurants within easy walking distance. the cons: surly owners-staff. homosexual strip club virtually next door. small crowded rooms questionable room security. my wife and i stayed at the hotel for two nights and for our purposes it was totally adequate. we were there to see the city and not stay in a hotel room except to sleep. for some reason after checkin the host and hostess turned somewhat surly. my wife was berift to tip money while i was parking the car in the garage across the street (be prepared for an additional $-- a night parking fee paid to the hotel). we tipped the host who had helped my wife with the bags up the ---- is vintage elevator. notice the elevator is a finger hazard as the inner gate is the expandable sissor type gate and kids especially might be at risk of losing a finger. we tipped him later but the damage seemed to have been done. it didnt help that i reported that the windows did not lock and these opened onto a external fire escape...not a good thing if you are leaving valuables like a laptop in your rooms. wifi was available but pretty slow. there was no a-c to speak of so being able to open the windows after a shower was a necessity but you couldnt get them to lock afterwards. the presence of the gay male review club next door didnt bother us much no noise and we were back in our rooms before the action started. i mean action because the morning sidewalk was littered with open condom wrappers...you know those crazy zany gay guys...when you got to get some you it doesnt matter where. i would recommend this place if you want a nice clean place to stay for a reasonable price. i got a kick out of the fracophile decor...featureing medieval battle scenes joan of arc and other classics. the breakfast was a one size fits all eggs your style bacon and toast. cereal was self served. the chinese gals serving were a bit out of place since they slung plates like they had just been hired out of a chinese diner somewhere in the tenderloin. watch for flying coffee and oj. enjoyed our stay.',not_happy
id38372,' from time to time my wife and i will choose a hotel in the gaslamp to stay at for the night check out the bar go to dinner and have a night away from home. we chose the solamar based on comments from friends who have stayed there. we were not dissapointed from our experiance. everything from check-in to check-out was first class. the staff really made you feel like an important person. the rooms are set up with the kimpton flair that make them stand out from other hotels. the outside bar was a good place to grab a couple of cocktails after check in and before we headed out for the night. overall a great experiance.',happy
id38373,' i stayed for - nights at the curtis while attending a convention in denver. it is in a good location within walking distance to just about anything in the downtown area. the sound walk is also just around the corner and i likely wouldnt have experienced that if i had stayed elsewhere. the room was your standard doubletree offering but didnt have a refrigerator. the entire property was very clean and the staff was friendly and outgoing...somewhat quirky to match the property is hip and themed nature. the restaurant was good with an unusual but fun and appetizing menu. all in all...good place but just a tad pricey.',happy
id38374,' i visited this hotel for a girls weekend retreat. it had everything we needed in one place: spa wonderful rooftop pool-bar and an amazing breakfast buffet. unfortunately my friends and i werent able to access the pool since it was over ran by children well into the evening. this may be great for parents but very unappealing other guests especially at -pm. adult swim please! the service was extremely friendly and attentive. the in-room dining menu was good and service was quick. the premium room was decent in size but closet space was small. the beds were very comfortable. it does take a minute to get used to using your key for the lights but the slot is located by the door so i believe it helps you keep track of your key. with our room rate being nominal we received more than what we paid.',happy
id38375,' we stayed here based on reviews from trip advisor. the room was clean but very very basic. we planned on doing a lot of sightseeing and didnt expect to be in the room much. it was perfect for that. we were walking distance from downtown and the riverwalk so we were able to save some money on parking. the rates were very reasonable and the staff were extremely friendly and helpful. if you are looking for an inexpensive place to stay while you tour the beautiful city of san antonio this is a great value.',happy
id38376,' while it is true that the hotel angeleno is quite good i was expecting much more value for the money paid. rooms are ok but not that spectacular as they look on the website. the room is balcony was directly located over the freeway...breakfast is not included in the price!! (which was a big surprise for many of the colleagues that were travelling with me as well). the little coffee shop downstairs is very expensive and has a limited offer...and finally the only option for having dinner is the west : nice place atop the hotel but pricey and with a very small food offer. very small business center! it is highly recommendable to rent a car if youll stay at the angeleno.',not_happy
id38377,' as someone who has stayed at westins across canada i was once again very satisfied with the location class and service of the westin copley in boston. location: - min walk to either the orange line (back bay station) or the green line (copley station) on the t. easy to get to from the airport (why take a cab? grab an $-- charlie pass for the week and get to the hotel in less than -- min plus unlimited rides on the t for - days!). back bay is a great area for proximinity to newbury st. and bolyson st.for the prudential centre and close to downtown via the t. room: booked a king room and were told when we checked in that the room had a king size bed. the bed was a double (i have the same size at home) but we were not too fussed as the room itself was incredibly spacious and comfortable for - people. at the beds at the westin are consistently the most comfortable beds ive ever slept in on the road. bathroom was very clean and spacious as well. a lot of the tv stations didnt come in (either fuzz or blank screen). i didnt give a hoot as the newstations worked for weather in the morning but my friend was a little ticked off. also loved how quiet the hotel is. it is massive one of the tallest buildings in the area and easy to spot. unless your floor is completely booked youre unlikely to be woken in the night-early morning by other hotel guests. service: great staff didnt have any problem checking in (surprisingly as we arrived at -:--am) or having the concierge hold our baggage for us after we had checked out but had a full sight-seeing day ahead of us. there is a bar in the lobby that is horribly overpriced and a seafood place (we didnt have a chance to try) plus a few shops. we booked this spot on hotwire and got an incredible price. loved that i still got my staralliance member points even though we booked through a third-party site. would stay again!',happy
id38378,' overall the hotel was beautiful and everything i was told for a quick weekend get-away go to the magnolia. i have been busy with preparing to open my business and i had not had any quality with my husband so i choose the magnolia because of your romance package . unfortunately there was no romance. your team did not communicate through the specific notes that were given and what i plan for my husband was a disappointment. for the level of excellence that your hotel portrays from the moment you walk through the door it failed to meet those standards based upon what your package said it could deliver. your staff was quick to try to resolve the issues but it was an afterthought when i truly wanted to show my husband how much i appreciated him being in my life and nothing came as a surprise but a casual delivery - hour and half later.',not_happy
id38379,' arrived home from a weeks stay about an hour ago and felt compelled to write and sing this hotel is praises. had never been to nyc before and neither had my daughters -- and --.spent a good deal of time locating a hotel on the internet and have to say that tripadvisor swung it for me.located other seemingly more swanky hotels but this one (i couldnt afford trump towers etc.) ticked the boxes and had much better reviews than other more expensive places. we were not disappointed. we had a junior suite which comprises a huge l shaped room with a huge bed my daughters shared and a very comfortable sofa bed that dad occupieda dining -writing postcards-quiet area bathroom with exy shower and kitchenette (we didnt eat in cus eating out is so cheap - we ate out for as little as $-- for - at the nearby frontier diner(better than euro diner i see mentioned in another reviewand a minute away) tho also spent as much as over $--- at keens steakhouse which was excellent too...got to push the boat out sometimes. anyway room was brill and big and ideally suits a family.i see the hotel has - bed suites which i didnt know.they must be brill. moving on from accommodation. price.we paid something slightly over £---- for - nights.think you will find that is value for a very central location and for -.as someone else saidonly -- min walk from grand central for the subway and altho i wouldnt recommend it with young children or whatever teenagers and in summer it can be hotone can walk to alot of places.on my last day i walked from the hotel to the guggenheim museum (about --th street from memory) and which is further up central park than the met museumand back. staff were lovely. i read a review indicating that they were unhelpful.nothing could be further from the truth.they are extremely friendly and helpful.just ask whatever at reception and you will find help willingly and expertly given.want to go on a helicopter trip then reception will refer you to carlos one of the lobby staff.need a taxipatrick from shannonireland who has been in the usa for -- years will sort it efficiently and talk to you about football - which he loves (celtic).(black lincoln booked to pick you up at the hotel at your stated time for jfk is $-- plus $- toll and whatever tip($--) . so locationaccommodationprice and staff coveredhopefully you get the picture.okay if money is no object you may well do better but for a mid priced hotelid be surprised you could do better on all counts elsewhere. oh and what really did it for me was the adjacent terrace-plaza.the highlight of each day was sat there on my own (daughters watching american telly) take away coffee in hand ....smoking.pure pleasure!best takeaway coffee one block up on other side of road.',happy
id38380,' i stayed at the westin park central on the night of june - ----. their in-house television advertisement projected that in-room movies start at $-. they did not give a range for how high the cost could be. i ordered an old classic to watch. they charged me $-- for it. i went to their business center to use the internet. the cost of -- minutes of internet was an exhorbitant $-. even motels offer free internet. a small bottle of common mineral water in the room was labelled at $-. the hotel is located in a complex of buildings. the easier access to parking was closed to find an alternate required several rounds around the complex. the charge for one night of parking was $--. it seems that this hotel is mission is to skin the guest for whatever they can.',not_happy
id38381,' the mart plaza is a decent hotel on the --th floor of a building close to the merchandise mart on the river. it is close to the el train and the loop and a ----- minute walk from michigan avenue. the hotel is big and well equipped with a gym and swimming pool a restaurant and a bar. rooms are big and clean and the views over the city from the window are brilliant. all in all the hotel was a good choice only complaint being the meal we had in the restaurant not being great (although this could have just been a poor choice).',happy
id38382,' terrible experience i had the car parked inside the hotel valet parking garage and my gps was stolen from the car (inside the glove box) and the hotel is not cooperating in any way!!! worst experience ever! do not recommed this hotel to anybody!!!',not_happy
id38383,' the raffaello is located two blocks from michigan avenue behind the hancock building which is a great location. we stayed in a deluxe room on the eighth floor with a large living area king bed and pretty small bathroom. the decor was modern and as expected for a four star hotel. i ordered the french toast for breakfast one morning and it was delicious. the only slight annoyance was being able to hear housekeeping knock on the door to the rooms near mine each morning saying housekeeping while i tried to sleep in. i had the do not disturb sign out for an entire day while i relaxed and still had them call the room in the afternoon while i was sleeping to ask if i wanted the room cleaned. so if you are planning to relax all day i guess let the staff know and they wont disturb you.',happy
id38384,' outstanding service in this ---+ year old hotel. many amenities and services in this centrally located location. the staff is very attentive and professional. we traveled with our - year old daughter and would recommend.',happy
id38385,' i planned a surprise trip to chicago for my girlfriend to ask her to spend the rest of her life with me. i can not begin the explain how eden our conceirge made our expience the best. eden suggested great resteraunts on multiple days while offering to do so much more. eden went out of her way on one specific occasion and truly exemplified the whatever..whenever motto of the w hotels. we asked if the hotel had a white noise machine to loan as we are use to one in our room at home. at the time the hotel did not have one but they went to - different stores in the chicago area to find one! i was so impressed and would never expect someone to go to such lengths to made our trip so special.',happy
id38386,' we were in charlotte for a wedding and chose this hotel because of its central location to relatives homes and wedding reception. we could not have been more pleased. everyone who works there was so friendly and accomodating. we stayed in a queen suite because we have - small children and it was very spacious and clean. the breakfast was delicious with enough options to please all. we used the laundry facilities and both washer and dryer worked great. there is a very clean and comfortable exercise room with several tv is and cold water. we enjoyed the pool each day which was clean and a good size. there is a gazebo just off of the pool with additional outside chairs where we had dinner and a small birthday party for our - year old. the hotel is well kept quiet and in a good location. i would reccomend it to anyone who would like a worry free stay away from home.',happy
id38387,' i stay at this hotel every time i visit san antonio which is often. the folks at the check-in desk are friendly and helpful. first the hotel is fairly new which is important for me. second the rooms are very spacious and decorated in an elegant old-school texas mansion style with velvet couch and leather ottomans. there is a large desk and bar for coffee that includes a small sink as well as a refrigerator. they have a great reception from ---pm where they serve free drinks and appetizers and a free hot breakfast. very nice and highly recommended.',happy
id38388,' i am just back from new york and spent - nights in the edison hotel. we were - ladies looking for a hotel close to all the sights and the edison is certainly that. it is right round the corner from times square where everything is going on. two of us shared a room with queen beds and the other lady had a room with - single beds. the rooms were quite large considering we were in new york and well appointed. the only minus was no tea-coffee making facilities in either room but i had looked on trip advisor before travelling so was aware of this so i packed my travel kettle and some mugs so went prepared. we were surprised to note that the bed linen was changed on a daily basis as we have never had this in any other hotel in any other country. the staff were really friendly and always helpful if we had any query. we ate breakfast each morning in the hotel cafe as the food was really good and the service great.the portions were plentiful which meant we did not need anything more to eat till we went for supper. we had supper a couple of times in the cafe as well and always enjoyed what we had. one of the afternoons we were invited to join the other guests to free wine in the seated area which we thought was very hospitable.seems this is something new but which they hope to continue on a regular basis. on the minus side there is a lot of noise outside the hotel from traffic etc which we did hear even though we were on the --th floor but do not let this stop you from booking this hotel as there is no noise within the hotel.',happy
id38389,' after circling rittenhouse square a few times we finally phoned the hotel and found it right off. the staff couldnt be more friendly and helpful. the place reminds me of an english b & b with slightly old fashioned furnishings. our room was quiet and clean. the breakfasts down in the basement was more than adequate. we could walk to many of our destinations. we would recommend this hotel.',happy
id38390,' if youre looking at the deal youre getting for the price youre paying i suppose it is not that bad (at least the deal i got on hotwire). but ive stayed in much better in the area for a similar price. the room was a closet. the bed was hard and the pillows like rocks. small room could have been made up for if the bed was comfortable. walls were thin and could hear the neighbor is conversations and the maids in the hall first thing in the morning. also no ac so get ready for street noise in order to get fresh air in the room. the bathroom was really tiny as well and had no counter space to put anything down on while getting ready. highlights=close to bart stop close to cable car close to union square and the staff was friendly.',not_happy
id38391,' i really wanted to title this review w stands for... but couldnt find an appropraite word for average beginning with w.... from the time i arrived at this hotel until the time i left i was comfortable. and thats about it. our taxi drew up and the first thing that strikes you as you walk in is the pleasant smell and cool dark atmosphere. now when i say cool i dont mean it in the fonz sense. the crowd was ageing businessman . what i mean is the temperature was cool and refreshing. check in highlighted the first major problem. parlez anglais? my partner and i are british. we speak clearly we have no funny accents or colloquialism is yet everytime we approached the front desk we found ourselves repeating everything we said. no where else did we encounter this problem except at this hotel. i can only think that they werent listening the first time round....needless to say this was tedious and made the checking in process drawn out. our room was on the seventh floor just above the pool area. not a bad location and the sound proofing was good. the room itself had two double beds a large tv with cd player etc coffee maker with selection of tazo teas and w blend coffee a large desk area and a comfy day bed. here there were some nice touches; quality dressing gowns bliss spa products in the bathroom (and the maids replenish generously!) a good selection of pillows on the beds and a day bed by the window to relax on. it is all very comfortable and i had no complaints. ok so the phone didnt work properly. after a protacted exchange with the front desk where we had to repeat had to repeat had to repeat what we were asking for it was fixed within a day. now for the rest of the hotel... both of us wanted to check out the gym and were pleasantly surprised. the emphasis here is on cardio. there are about - treadmills all fitted with tv screens a couple of bikes crosstrainers and a selection of free weights yoga mats and ab balls. jet lag meant that we were down there at -am. it seemed to get busy at -am so time your visit carefully. bliss is adjacent to the gym (both on the fourth floor). now i am not a big bliss fan but i did try and find out if they had any massage appointments available and they didnt. if you feel like spending $--- on a facial then make sure you book ahead. we didnt eat in the hotel for dinner but we did have breakfast in the xyz (gettit?) restaurant one morning. i was thoroughly underwhelmed. ordered cappuccino which came in a cup that i can only describe as dolly sized. the fruit salad was okay but anyone can chop up melon drizze vanilla yoplait over the top and charge $--+ cant they? mentally decided never to bother with that again....as an aside they have a less format buffet just outside xyz and this looked better. muffins cereals bagels and a barista are on hand to deliver a quick breakfast. the hotel is located in a decent area. they are lots of casual dining options nearby you can walk to union square in less than ten minutes and it feels safe round there. plus art lovers will love the fact that moma is next door. now to the rating. the w is a good hotel - but its not great. it charges high prices and bills itself as a cool hotel. but the fact is it just misses the mark. i feel that it was probably at the top of its game - years ago. now the convention crowd have moved in and the coolness quotient has moved on.',not_happy
id38392,' for new york this is quite a resonably priced hotel-i stay in hotels quite frequently due to business and would give this hotel a ---- rooms were clean and had trendy decor. good location for bars and food bad for shopping as at least -- blocks away. great tv! the only bad things about the room was obviosly small odd layout as door opens onto your bed bathroom okay style didnt fit rest of decor. no view-ours was of a bricked up alley. resonably helpful staff. nice stylish budget hotel.',not_happy
id38393,' i travel to charlotte quite regularly and have stayed in several of the city hotels.. the hotel is quite centrally located on s. tryon with restuarant options just (ruth is chris)around the corner or a short walk to the epicentre. light rail is also nearby. i stayed here - night in feb as i hadnt tried it before. i was plesantly suprised to find the room rate pretty good also had wifi included. the room was sparse but with a modern decor not at all cheap looking. the bed was comfortable linene clean and ptressed as you would expect. the bathroom was small but looked like it was quite newly fitted. i didnt interact much with the staff but during check in and out they were pleasant and informative. i didnt use many of the facilities so cannot comment on the gym. i did use express check-out and also the feature that allows you to quick-print your baording pass very useful. i stayed and had breakfast at the bar area it was excellent glad i did. overall it was a good stay fairly good standards well placed for city centre but there are several other hotels offering similar or better for a similar price so have a good look around before you decide..',not_happy
id38394,' stayed with a group of gal pals (- of us) for the weekend. from the front desk valet and to housekeeping (asking for directions vases for our flowers extra towels in the wee hours of the morning one extra mini fridge and borrowing the front desk is scissors)--all hours of the day and night--the customer service was excellent. the bed was quite comfortable and the room was clean! all - of us enjoyed our stay!',happy
id38395,' biggest problem: my room smells. in fact the room the fridge the hallway outside the room and the elevator all smell bad and each in different ways. there was also a wet spot on my carpet a stain on my duvet and the bathroom light switches are grotty. i know different people have different standards so for reference in the past twelve months ive had -- different hotel stays around the country and this is the first hotel that seemed gross to me. this would be unacceptable at any price and at this price it is an outrage. i tried to move but everything is booked up for a conference.',not_happy
id38396,' nice and large rooms. we have just stayed at a nice suite with bedroom and adjacent living room. awesome experience. and it is not noisy at all in spite of being right on the eye of times square!',happy
id38397,' spent easter weekend ---- at the monticello and had a great stay. very caring staff. great location. who needs a car when you are a minute away from bart-muni lines and a short walk from union square and chinatown. very spacious room. highly recommend the monticello inn.',happy
id38398,' stayed for three nights in april with kids ages - and -. there were lots of other families with children and if you wanted to avoid noisy children i would avoid this hotel or ask to stay on the top floor in the back which was more quiet. the hotel was great especially for the price. the rooms were clean and had a great big walk-in closet so that you could put your stuff totally away. as noted (in french) by another reviewer breakfast is taken out of doors or in your room (there is no breakfast room per se) but there are tons of places within walking distance for cheap breakfast. our kids enjoyed the pool the staff was very friendly and helpful. this is a great location because lombard street (one block away) is well served by the transit system. i would definitely stay here with kids again.',happy
id38399,' from the moment we arrived the staff was on the ball. i called to let the front desk know that we arrived at the airport (approximately midnight). we were able to board the shuttle as soon as we collected our baggage. the driver helped with our luggage onto and off of the shuttle. we checked in and were in our room within -- min. the bathroom was clean and stocked with standard toiletries. the room including the pull out sofa was also clean. the breakfast included in the price is basic (waffles hard boiled eggs bagels muffins-pastries coffee hot chocolate juice---im sure i left some stuff out) but does the trick. they start serving food at - am. the waffles were pretty darn good btw. after breakfast we grabbed our stuff and waited for the shuttle (no more than - min). it seems that the shuttle came around every -- min. it is a quick ride to and from the airport. the facility is a bit dated but for what it is la quinta is a great value. there are a lot of other hotels-inns on tower road that look more modern but it wasnt worth paying extra for nicer curtains and bed spreads. i got a discount for being a aaa member but they didnt ask to see my membership card. food for thought.',happy
id38400,' my cousin and i stayed at the paramount on saturday ---. price was reasonable and if you are interested in a friendly atmosphere professional and helpful staff that is well trained in customer service then the paramount is for you. this beautiful hotel is located in the heart of the theater district just one block from times square. i am not sure why other reviewers are commenting on the small rooms. ours was fine for two people. what exactly is it that you want to do in the room besides shower-get dressed-sleep? we hardly spent any time in our room. we were out sightseeing going to restaurants checking out the people in times square and exploring the interior of the hotel. the paramount is not the generic-typical-american hotel -it is uniquely decorated modern- boutique style with interesting touches everywhere. if people would put down their ipads laptops and iphones for just a few minutes and look around they would see the coolest architecture appointments and design elements in the paramount. it is like exploring an art museum!: industrial design meets boho chic! the mirror just outside the elevator is not just a simple mirror. look close...it is a work of art with etched-backlit lettering and a marble floor stand. the lobby walls are industrial design cement with mini sculptural elements on each corner. the stair case is a work of art in itself: glass polished chrome wave railing cement angled-textured wall with special projected lighting. and the chandelier-wow! the open design -nd floor with a view of the lobby -with couches dining area bar grand piano pool table. wait until you see the interior of the rooms: the brushed chrome cone shaped bathroom sink soothing grey paint and artistic headboard. quiet hotel comfortable bed --- count egyptian cotton sheets….it goes on and on. just open your eyes and notice your surroundings. all design enthusiasts craft artists art students and people who like surprising interior elements will love this hotel.',happy
id38401,' the pod is a very hip and fun hotel. the price is excellent and the location is central. i traveled with my son (--) and we fit comfortably in a bunk bed room. each room has a sink and you share the shower-toilet with other guests. it was always available when needed. the only drawback of the pod is that you cant have a party with a bunch of people in your room - but why would you do that? - you should be exploring & partying out the amazing city youre in!',happy
id38402,' very good bed and large room. restaurant was closed for refection but some good restaurants (grinder ok) at a walking distance (hotel provides a list). hotel & service was excellent with a free shuttle to the very close pier of cruises. will definitively stay there again.... philippe belgium french speaking.',happy
id38403,' bottom line - this hotel is not clean and has a funky smell to it (i think it is the lingering smell of smoke). though the lobby looks newer or renovated youre in for a shock once you enter your room. housekeeping here is on the poor side... at check-in there was a penny on the floor next to the bed large pieces of lint on the carpet and long hair strands on two towels (one on a bath towel and one on a hand towel). also beware that the hotel is backyard is a freeway and can get pretty loud. in ---- i stayed in hotel rooms for -- nights -- of them at hilton properties... this makes me diamond vip during ---- with hhonors. id say it is going to be pretty impossible to have satisfactory stays ---% of the time and youre bound to have awful experiences.... the hilton garden inn fort worth (at ---- north fwy fort worth tx) is the hotel that is the unsatisfactory-awful one. the fact that there were large pieces of lint on the carpet floor (as well as a penny) tells me that housekeeping here is lazy... in my case they did not bother to vacuum the room between guests (i can be okay with no vacuum within my stay but even that isnt okay) and they do not inspect laundry for hair because there were strands of hair on my fresh towels! i uploaded a photo of one of these hairs (which is also uploaded to the hotel is yelp page). yuck. i booked - nights in this hotel. as i type this i am on my -nd night (i checked in yesterday) and have already told the desk staff that i will be checking out in the morning. i should have checked out this morning after the -st night but i was in a hurry and running late. this was laziness on my part. i will be telling the hotel staff about my dissatisfaction when i check out. i also realized this afternoon that i have two small bug bites on my right hand... i cant be ---% sure they happened during my first night but i didnt have these bites yesterday. once i get home my suitcase is going straight to the laundromat and my luggage is going to be vacuumed before i even go home. *shiver* i plan to take an ambien tonight get through the night and get the -- out of here and into a different hotel. this review is cross-posted on yelp.',not_happy
id38404,' my husband and i (and our four month old baby) just stayed here at the omni june -----. we were absolutely amazed at the level of service here - from every single employee. they all seem to be they all seem to love their jobs! (i mean telling employees to act this way is one thing but how many places can boast that every single employee does it? not even disney can say that.) they even remembered us by name! the bellmen are top notch. the food in the restaurant is wonderful and the atmosphere is rich. the hotel rooms are spacious and sumptuous with every possible creature comfort taken care of. the only criticism my husband and i had were the mattresses...... they seemed to slant up at the feet making sleep a bit uncomfortable. but like i said - we have a four month old so what do we know about sleep? the hotel is wonderfully situated close to everything - but not too close. we highly highly recomment this hotel to anyone looking to be pampered. we couldnt possibly come back quickly enough. (i especially loved the attention paid to our baby...)',happy
id38405,' this was our second stay at this hotel. i made an error in my reservation this time and accidentally booked at a different hotel. when we arrived at the residence inn without the proper reservation they were pretty booked up but worked hard to not only get us in but to give us the best possible rate. we chose this hotel the first time because we like the residence inn suites and because of its great location. we booked again because it is an extremely comfortable and beautiful place with a large atrium and indoor pool. when seattle weather is unpleasant it provides a place for our young daughter to walk-run around without disturbing others. the pool even has a -nd smaller pool with a - foot depth that is perfect for little ones. and of course the suites themselves are comfortable and well-equipped with a nice king-size bed and a kitchen. their in-house market makes it convenient to grab a bite - as we did after arriving late the first night. in addition there are some excellent restaurants right across the street (duke is chowder house - yum!). we had a view of the space needle and lake union this time and got to watch the sailboats on the water. very nice!',happy
id38406,' stayed - nites for business trip. i chose hotel sax mainly for the rates and proximity for my business meetings. i was very pleasantly surprised by the great ambiance and service received. my room was also amazing with -- foot ceilings and relatively quiet considering i was downtown. slept like a baby! lots of good restaurants and entertainment nearby. would definitely stay again for business and pleasure!',happy
id38407,' my husband and i just got back from a - night stay with my parents. we were celebrating my parents anniversary as well as my father is birthday. since it was a special occasion i made many arrangements with the hotel prior to our arrival (airport transfers town car rentals a birthday cake delivered upon arrival etc). every request was met and the staff even went above and beyond to make sure we were . upon arrival we were met by emillio who immediately checked us in and showed us to our rooms. for those reviewers that complain about the technology..a word of advice...take the tour. it is not hard to figure out the light pads and the electronic shades but it is a lot easier if they show you. the rooms are very well laid out with high ceilings and an unbelievable shower complete with a foot bath. we had a room that was not facing the library in the north tower which was perfect because it was very quiet. yes the hotel is beautiful but the staff is what makes a great hotel in my opinion. they were all extremely helpful knowledgeable and efficient. the towncar drivers were all at least -- min early the staff let me use their printers when the guest printer was occupied and it is all done with a smile. i cant ask for anything more and i will gladly stay here when i come back to nyc. the only negative we encountered was some bad shrimp in the restaurant. no big deal tho we just didnt eat it and we didnt even mention it to the waitress.',happy
id38408,' this hotel is perfectly located for exploring the interesting city of seattle about half-way between pioneer square and pike place market and only two blocks from the waterfront. the hotel is in a lovely old building and the rooms are decorated beautifully. my room --- looked out over -st avenue. if you keep the windows closed you will not be bothered by the busy traffic below. if you want to keep the windows open ask for a room away from that street. my room had a living area with a fireplace couch two chairs coffee table and a second tv. it was very nice although somewhat dark because the room was a narrow rectangle with windows at the narrow end. fortunately there were plenty of lamps. the bathroom was not large but was adequate and was nicely equipped with a great showerhead. towels were thick and fluffy. i have learned that i must ask to have a coffee maker brought to the room as they are not furnished as a standard feature. i also always have to ask to have more than the one or two coffee packets provided each day. the staff was friendly and efficient and responded promptly to any request. the breakfast which was not included in the room rate was first rate. because the servers at breakfast do double duty as hosts-hostesses on two of my three mornings there i had to wait for some time for someone to acknowledge me and seat me because they were busy serving people or in the kitchen. a host-hostess would be nice. this was only the second kimpton i have stayed in and i am quite impressed with the level of service and the uniqueness of the properties. you never feel like you are staying in a large chain hotel. i highly recommend it.',happy
id38409,' the water park was a blast but the hotel was just so so. the staff was very friendly. the rooms were okay but were a little stuffy and uncomfortable. the restaurant was over priced so we ate out.',not_happy
id38410,' having not long returned from this trip & stay at the hotel --- on -th & --th - i & my daughter can say how superb this was. we were there for - nights in a queen size room the bed was so comfortable size of room was more than adequate. plump pillows & an ideal bathroom. all was exceptionally clean the staff were wonderful & helpful. starbucks & the eatery nxt door were ideal. location perfect empire state just across the road macy is - block what more could you ask for ? we took the blue city tour bus passes which were hop on & hop off which was parked just around the corner - fantastic the guides on board knew their stuff & far more ! all in all -- out of --',happy
id38411,' i recently stayed at the fairmont dallas for a conference. overall the stay was pleasant and everyone i encountered was friendly and helpful. one pleasant surprise was that the banquet food was better than i had expected. the rooms could use some updating but the bed was comfortable and the room was very well cleaned. my (insignificant) complaint was that it was very difficult to reach anyone at the front desk on the overnight shift on saturday night. i had to walk downstairs at -am to have my question resolved. other than that i enjoyed my stay.',happy
id38412,' i stayed at the porto vista hotel not too long ago and the location is perfect! you are in the heart of little italy and within walking distance of downtown and the gaslamp district. we walked pretty much everywhere (except for the beach of course). the rooms are nice. theyre not brand new but they were nice. a lot of reviews i read said the rooms were small. we had a room with two queens and there was plenty of room. i highly recommend staying here especially if the price is right. we had family staying at a - star hotel nearby and they were jealous of what our hotel had to offer including the beautiful rooftop patio. check out their website for specials on parking and other great deals too. i would stay here again in a heartbeat just simply for the great location.',happy
id38413,' good location to union square china town other bus links. but a little noisy and breakfast quite ordinary. advise going to lori is diner down the road for a fuller breakfast. ok internet and quite helpful staff.',not_happy
id38414,' the upside of the super- lax was it’s proximity to the airport and it’s predictability. we arrived around -pm at lax and it took - phone calls to the hotel before we were picked up. highly irritating as we saw some other hotel shuttles arrive and depart - times before ours finally pitched! i was even more put out when we found the hotel to be only a -- minute drive from lax and we’d waited for around an hour. after that however all was good! there were a couple of places nearby where you could eat or the option was there to order in from a delivery service which was quick and inexpensive. the rooms are a bit worn at the edges but our tv was fine and the aircon worked great. the breakfast was meagre but remember the price is great. i think we paid around $-- a night making it a whack cheaper than any other establishment in the area. on leaving the hotel shuttle in fact arrived early and we were at the airport in a flash. this proved to be a blessing as lax is an absolute nightmare!!!! it took at least an hour and a half to get to our gate- so be warned and get there early!',not_happy
id38415,' i booked a stay at this hilton hotel because it is just a few blocks from radio city music hall. in fact the hotel is a short walk to central park rock center time square and some of the best shopping in the city. the hotel is big and the rooms are clean and comfortable. parking was very easy and secure. the lounge bar and bridges bar were great for a cocktail and chips after a day of shopping and sightseeing. i was very impressed and will stay here from now on when visiting the city.',happy
id38416,' as a former boston resident i was aware of the pitfalls of many boston hotels: overpriced and mediocre. on a recent trip to boston i was pleasantly surprised by both the value and quality of service of this quaint south end inn. we were warmly greeted by kevin who had fabulous restaurant recommendations--definitely go around the corner to the berkley perk for a delicious breakfast and cup of coffee! the parking was never a problem as we found many open spaces right by the hotel. there were also many parking garages very close by. the staff was friendly and when we called up for an iron it arrived in minutes. in addition the boston globe (even the sunday edition) was delivered to our doorstep every morning. a nice personal touch that endeared me to the chandler. i highly recommend the chandler for those looking for high quality at an extremely reasonable price.',happy
id38417,' im not really sure how to sum this place up. nothing unforgivable but nothing to make me want go back either pretty much covers it i guess. we tried to check in at around -pm after flying in and were told our room wasnt ready. ok no big deal. they held our bags while we went to get some lunch and stretch our legs. the bellman was kind enough to chit chat and give us some pointers for local restaurants while checking our bags. well done. upon return an hour or two later the room they had us in was still not ready but the girl at the front desk was nice enough to move us to one that was ready on the --th floor. well done also. the room: good: very nice bathroom clean pretty lots of closets (our room had -) nice tv nice sitting area. bad: bed creaked like it was going to fall apart every time you moved for a fashion oriented hotel it was odd there was no full length mirror. i thought the second one was pretty minor but my wife mentioned it at least twice while getting ready so it must be important to women. the first night two of our fellow guests decided it would be fun to dress up as jesters (not even making this up) and run up and down the hall at -:--am pounding on doors and screaming. awesome! i called the front desk and was told they had already dispatched security. definitely not the hotels fault but there was no apology offered for the annoyance. the second morning (a monday) we were woken up by the sounds of a jack hammer and heavy equipment at -:--am. there is construction going on literally right behind and alongside the hotel. there go the hopes of sleeping in a bit. even from -- floors up it was very loud. loud enough i thought the window was open. it wasnt. i opened it and sound difference was pretty much nothing. our flight home was very late in the evening so i requested a late checkout which was denied as the hotel was booked but then during a later call to ask if they could book us a car service and double check on the late check out i was told we could purchase an additional evening if we wanted to check out late. huh i thought you were booked wtf? back to the booking a car to the airport thing i tried calling the concierge - times with no answer and no option to leave a message. so i called the front desk to ask them to have the concierge call me. while waiting i took it upon myself to start booking the car on the internet while doing that the concierge called back. the hotels car service was over $--- more than dial - is for a black car so we booked it ourselves. at check out there was a $--- charge for - days of parking on the bill. we never had a car during the trip. they removed the charge with no fuss but upon checking my credit card later on i see theyve placed $--- in pending charges on my account that still have not been removed almost a week later.',not_happy
id38418,' the hotel is situated right in the heart of the historic district close to all attractions. our room was good for the two nights we stayed there but had we stayed for any length of time then the room would be a little cramped. the room and bathroom was clean to a high standard. the breakfasts were sufficient - continental - mainly breads yogurts muffins but there was also a waffle maker and an omelette maker (omelettes pre-packed). the staff were very helpful and efficient. we did get quite a lot of street noise on the first night - saturday. sunday was much quieter.',happy
id38419,' we stayed one nite in sept----... its is a fantastic hotel with all the amenities you would expect... customer service is fantastic!!! however they charge too much for extras... $ --.-- each day to park or $ --.-- for valet parking.. $ --.-- for wifi...$--.-- to rent a movie plus $ -.-- in tax... they charge enough for the rooms.. they certailny dont need to tack on all the extra fees on top of it!!!!',not_happy
id38420,' my mom and i really enjoyed our recent stay. the staff is professional courteous and always spot on. the room was clean and very spacious. i will definitely make this my top hotel pick for future trips to new york!',happy
id38421,' i am in two minds about this hotel because of mixed treatment i had during my multiple stays. i try to be as objective as i can to allow future guests to make informed decision about their stay in this hotel. i chose the hotel in the --th hour knowing the limitation with my choice. pros: right in downtown close to my daughter is work and residence very handy to all public transport services bars restaurants free internet free calls to all us numbers clean room when checked in mostly friendly staff cons: desperately needs a facelift bathrooms dont look very clean cleaning services random had to go to reception almost every night and ask for missed towels toiletries cleaning services seem to be the main problem if you stay long term as we did all and all it seems to be a good value for money if you stay for a night or two and dont want to spend a fortune in downtown. we didnt see any insects as shown in some pictures but can imagine their presence if we were there during summer. aside from one receptionist could be their manager no one was apologetic about lack of cleaning services. at the end of our first week the manager was apologetic about our bad experience and awarded a $-- discount for the first night of our second week stay. they also upgraded our room to a bigger room with a microwave and a fridge at no extra cost. despite that the cleaning services did not improve nor the quality of their bathroom. i wouldnt choose this hotel again if i have a choice but did not feel uncomfortable during our stay. hence my mixed feedback-feelings.',not_happy
id38422,' i have been at this hotel for - days and have been better served at a motel - than is hotel. we have been mysteriously charged for complementary items our room keys have been replaced a couple of times but still wont work the valets wouldnt open the gate for the lot so we had to pay for overnight parking even though we are guests. the water main was severed so we were without plumbing for a day and were given a note to come to the lobby to get water to use. the water wasnt even in bottles so you could take them back to your room they were in little plastic cocktail cups. the beds are marketed as queen sized beds but are in fact full sized beds. we have had housecleaning service once since weve been here they dont replace towels dont make beds dont replace the consumables and youre hard pressed to find someone here to give you what you need. this was the most ridiculous and pathetic hotel stay i have ever had and wouldnt ever come back.',not_happy
id38423,' enjoyed the quaintness of this old hotel. location is great for everything that you want to do in new york city. i really enjoyed it here.',happy
id38424,' my family and i had a room on the -rd floor that was clean but the toilet was loose and wobbled when used. the shower fixtures were loose and difficult to turn off and on. we arrived around -pm and had to wait about -- minutes for a room to be cleaned. there were no fresh towels available at the time - we were told theyre in the dryer . we left the room and went to dinner at the riverwalk and did not return until around -:--pm. still no towels so i went to the front desk to get towels and was told the same thing - in the dryer- but only had to wait about - minutes. the complimentary breakfast was excellant plenty of all types of food even at -am. staff was very friendly but i would not stay here again.',not_happy
id38425,' we arrived in detroit for the marathon on sunday. the milner is nice and close to start and finish areas. you have to park off site at the opera house just across the street. the cost will vary from $- to $-- depending on what events are going on. you will also have to pay for the next day unless you leave by -am so be prepared to pay about $--.-- for parking. the milner is a really nice looking old hotel -from the outside. the lobby is clean bright and very nice. they also have a very nice breakfast room where they serve a free continental breakfast - more on that later! your adventure starts at the front desk where they insist on taking a copy of your drivers licence not sure why. next its into the pie shaped elevator. dont be frightened it willl make it up to the --th floor. the hallway looked like you were in a frat house. kind of clean but in rough shape. now into the room. we had two single beds crammed into a - x- room and then a long narrow room that had a tub and toliet in it. you will find the closet at the end of the bathroom! dont walk around in your bare feet. when you see the carpet you will know why. the head boards on the beds were just on the verge of coming off and if you moved in your bed they rattled back and forth. the air did not work the lights did not work the internet did not work but the tv did yea!!! this is a good hotel if you want cheap and close to down town. it was not a place i would want to knowingly go to again. the free breakfast which included hot coffee juice milk yogurt muffins ect was very good. however stay away from the waffles. you make them yourself and they look delicious. i took a nice big piece only to find out the batter was sourugggg.',not_happy
id38426,' im always looking for boutique hotels with a sense of personality and the curtis certainly fits the bill. they manage to create a sense of fun and whimsy while still providing top notch rooms and service. the attached bar - the corner office provides a lively alternative to your standard hotel lobby bar. in short - i probably wouldnt schedule a business meeting here but if you are looking for a place to have a great martini hone up on your hula hoop skills read some vintage charlie brown comics and head up to your room on the big hair floor....the curtis might just be for you.',happy
id38427,' the westin felt just right for a great visit to seattle! it was a very clean and comfortable hotel with above average accommodations and amenities. the monorail was just a block away for a quick ride to the space needle and the very interesting pike place market at the waterfront was an enjoyable -- minute walk. the restaurant in the hotel was outstanding but there were also numerous choices within a short walk. the concierge was a great help in providing guidance even when it involved competing options.',happy
id38428,' i am a tough critic but super appreciative when it is done right! the handlery not only nailed our stay but far exceeded my expectations. when we arrived to the city it was a breath of fresh air to walk into the hotel and have my six year old son (with lots of energy) greeted as kindly as i. upon checkin i was also greeted by the gm as well letting me know that my stay was very important to him and to personally let him know if i needed anything. after my husbands birthday dinner we walked into our room with chilled champagne and an amenty basket of goodies (including goldfish and cookies for the kids). this hotel thought of not only the adults but also the sometimes over looked children. i would not hesitate to recommend this hotel to any and all who ask. the beds were comfortable. the pillows were heavenly. the location is perfect. but the service was amazing!',happy
id38429,' our first take on the copely house was that it was filthy and undergoing third rate (cheap) renovations which in our opinion will not made this place any more attractive. the room we were assigned had a rug that was so filthy we asked for a new room. within seconds a giant roach ran from the bathroom. when we complained we were taken to another building and shown a room with visible mouse traps. we gave up and checked out and went to another hotel.',not_happy
id38430,' stayed at the hotel from -th to --th. lovely hotel very close to the wharf and pier -- about a -- min walk from the hotel and there is a bus which takes you straight down there. first room we were allocated was near the pepsi machine which sounded as if it was going to blow up. the gentleman who served us on front desk was extremely nice and provided a new room on the -th floor. he also provided a map of the area and pointed out the different bus routes. very good service for novices in this city. alcatraz a must as it visiting the seals that hang around pier --. bed was comfortable. bathroom was small but had all the basic amenities. only drawback is the guest services booklet states the hotel has a laundry service that you can use with coin operated machines. turns out the laundry is not on the property but is - blocks away. continental breakfast was average toast shelled boiled eggs and some cereal. nothing fancy but average. we didnt hire a car in sf so no need to use the parking facilities. lift is were a little slow and it appeared as if only one lift worked at a time. overall nice stay clean cheap and very close to the bay.',not_happy
id38431,' i found that for the money this was a great motel. one only gete whay one pays for and this was way over the top i assure you.',happy
id38432,' the rooms are basic… the beds are nice… the pool is really small and there is so many people in it it is obnoxious… the exercise room has kids running around in it… and most of the equipment is used during the primetime hours… so clearly not much of a value',not_happy
id38433,' this is the first time we stayed at this hotel and all i can say is we were very impressed. we found the staff to be very professional friendly and accommodating. the room was very clean and well-appointed. the bedding was perfect and the beds were super comfy. we were very with the location and found it to be a perfect match for our itinerary. they offer a modest breakfast buffet each morning which is convenient. it isnt fancy but it is nice to have nonetheless. if we had one issue it would be with the tv cable system. it was kind of temperamental for lack of a better description but we dont go to nyc to watch tv regularly. in any event as nyc hotels go we believe we got a good rate and would definitely stay at this hotel again. staying in a nice hotel always helps to make the difference between a good trip and a great trip. we would definitely recommend this hotel highly if youre looking for a good solid new york city hotel.',happy
id38434,' stayed at hotel during hurricane sandy during new york marathon weekend...very chaotic in lobby and crowded but didnt affect our stay...everything up and running no loss of power hotel never closed...great location rooms were quiet clean and beds comfortable i have no complaints and would stay again..manager seems to be on top of everything with communication',happy
id38435,' we stayed in this hotel - nights during our first visit to this great city. we were very satisfied with the hotel. the room was big enough the bed was very comfortable and we also liked it that it was possible to open the window. we did not use much of the hotel services and didnt eat at the restaurant so i cant say much about that. the people who we spoke were very friendly and helpfull. the best thing was the location and value between central park and times square on -th avenue. i have read some of the negative comments which made me a little worried i fully agree with the positive comments.',not_happy
id38436,' my wife and i stayed at this hotel june -- - july - ----. the hotel was nice the staff was nice and the location was good. i was dissapointed we didnt have a good view of the street. i have read almost all the reviews on this site and here are my to the point comments. i considered the hotel average and very clean. our room was spacious enough. stay in france and you will believe nyc rooms are pent houses. the staff was nice. my wife and i rarely require talking to the staff for anything. we are very independent and maybe some on here are very dependent and that is why they may think the staff could do better. breakfast should be had at ottomanelli brothers full service meat market and cucina. the store had a friendly atomosphere and the guys behind the counter really took care of a local guy who appeared to be not so well off (homeless regular). they made sure he had enough to eat and put a little extra in a tupperware container for him. cant say enough about them. their breakfast (for me two eggs with cheese on a roll) were fantastic and it was nice to sit and watch the people go by while eating breakfast. breakfast was resonably priced (it cost me and my wife about $- to eat there) and we were filled up. with lunches and dinners being so high in price these days save on breakfast. the nicemartin was nice but kinda expensive for the food you recieved and the traffic noise was unbearable. this hotel was nice but not plush and lacks great views (a downer for us).',not_happy
id38437,' ive stayed at some run down places all over the world but this place takes the cake. first off it is a brothel and filled with meth-crack heads. i have no idea how this place passes any inspections. i was going to a couple of shows at the congress theater and this place is the closest place to it so i thought id try it out even though the reviews were bad. when we first walked in we had to talk to a guy behind a window and pay then we were buzzed though another door where we had to go up stairs battling crack heads on the way up. when i got to my room i looked around and found out that i was sharing a bathroom with the room next door which had some shady charactars in it. i would have never trusted my belongings in my room with only a plywood door between us. then i sat on the bed and realized it was covered in plastic sheets under the covers. i looked at the plastic sheets and they were plastic wrap with duct tape. the sheets were also full of awsome yellow stains. luckily we were given a refund and did not have to stay otherwise i would probably not have been able to written this because i would have been kidnapped and sold into a lifetime of male erotic sexual slavery.',not_happy
id38438,' i recently with my husband stayed overnight at the holiday inn san diego on the bay. the location was great within walking distance to museums and restaurants. our room was appeared to be recently re-done and was on the bay with a balcony. great!!. we ate at the deli next door the hotel bar & grill and at the seafood restaurant across the way. hotel was knowledgeable and pleasant. airpoart shuttle was on time and easy to find.',happy
id38439,' we decided on houston since hurricane isiac dampered our destin fl plans. we decided a last minute vacation and booked our reservation on priceline and had a great time at this hotel. priceline was not very helpful in getting the room we need (two queen beds) they basically told us you have to contact the hotel and hope for the best. (boo for priceline!). upon arrival the hotel was able to give us the rooms we needed and stayed on the club level floor. rooms were clean and modern looking. clubhouse was nice and inviting with refreshments pool was small but kid friendly (kids loved it). their breakfast buffet was great (best oatmeal ever!) and the staff was very friendly and helpful. manager was very accommodating to our needs and special requests. i would definitely stay here again! thanks sheraton!',happy
id38440,' i was very excited about our stay at the beacon initially. the neighborhood is very nice and has a great feel to it. it is also close to the subway. however as our stay progressed things got worse. our safe in the room was not attached to the closet wall. i mentioned it to the front desk but it was never fixed for all - days. our sofa bed was a bit worn around the edges and needed replacement. our toilet ran on after flushing and was annoying. nevertheless these were small items and we tolerated them. on our last night as i pulled out the sofa bed a mouse darted out from it. it scared the heck out of my wife and i. i called the front desk and offered us another room. so we packed up and moved at midnight. not very fun at all. while the hotel did give us a modest discount due to mouse incident all in all i dont think i could say i would want to stay there again other than i loved the neighborhood.',not_happy
id38441,' i made my reservation through hotelclub.com. i stayed - night because my cruise to alaska departed on june -- and arrived to seattle one night before. i choose edgewater because it is just in the pier --. i payed --- dlls. for - night and as i saw in the pictures i thought the hotel was beautiful. i was wrong. there are many better hotels in seattle and less overpriced. the front desk staff is rude. i got a room with a parking lot view very very small and with no flat tv (as i expected with that price!). parking is overpriced (we paid $-- for - night). the bathroom was nice. the best is the lobby bar with a sea view and the bathrooms. when i returned from my trip to alaska i stayed in the sheraton hotel at -th. avenue in downtown seattle what a difference! the sheraton was less expensive great location and beautiful.',not_happy
id38442,' stay away - this is the worst la quinta i have ever been in it was nasty and in sad need of renovation. my room was extremely close to sw freeway and noisy doesnt come close to describing it. the toilet tank top was on the floor the smoke detector was hanging open and the carpet was just plain nasty. i was one of - in the breakfast area without at least one tatoo. there was a woman on a walker on the first floor that appeared to be living there. she was in the checkin area in a robe when i checked in. the hallways are dark sorely in need of fresh paint and a little scary. i have always thought la quinta was a decent chain but after this stay im not sure. if i hadn;t booked this on priceline and paid in advance i would have never checked in. stay somewhere else !!',not_happy
id38443,' i cant seem to say enough about this place the staff is incredible service is outstanding and the rooms are tremendous! staff member eddy was extremely helpful and if i wasnt already married i would have kept him for myself he was just that adorable. i would stay at the best western hospitality house for the rest of my life but unfortunately we had to go home but there will definitely be a repeat visit to this wonderful establishment.',happy
id38444,' i stayed with my husband and - teenage boys in a room on the --th floor with - queen beds and a a floor to ceiling window with a view toward market street. the beds were heavenly as advertized! i was surprized to find adequate space for our clothes to be in drawers-closet and store - large suitcases without tripping on them. there were several accessible outlets but we also had an extender to charge everything. bathroom (as well as room) was clean and there was plenty of counter space and shelves underneath for all - of us. i did not hear any outside noise as some have mentioned. improvement could be made to have the tv come on without such loud volume every time. ihome alarm clock was really nice. we bought tickets to a hop on-off bus which included the alcatraz trip. highly recommend this. we got the - day but used late morning so it went into the third day. after renting a carwe parked across the street in the hearst lot which was much less then the hotel. note the times as one day was --am - -- pm and we were going out early so we parked at another lot (one street over) that night. on - occasions we found charges for the mini bar. must have bumped a candy bar which is right on top of tv credenza. the main desk removed charges immedately both times. also had a non working safe which was fixed. the concierge desk tried to be helpful but was lacking updated information for restaurants. we had some trouble the first - nights gettting recommendations for what we wanted. we told her we would walk and she only had one choice of that distance. another night we wanted pizza (not california kitchen which was directly across the street). we were directed to a restaraunt that had only an appetizer pizza. on the -rd day we found out that if we had just gone in the other direction(left out the entrance) we were near so many choices walking distance. we were gone most of the days and found that the lobby was putting apples and a water cooler out. unfortunately it was put out after we left and taken in before we got back. did not eat at the restarant. wouldve had appetizers the first night but no teenage choices. did use the gym. clean and quite adequate for a hotel. had water cooler towels rest rooms free weights and machines and both elliptical and treadmill machines.open -- hours. would recommend this hotel.',happy
id38445,' i stayed at the amalfi hotel in chicago recently as part of “stay-cation” in the city i love so much. i chose the amalfi because of its unbeatable location. we were within walking distance of some of my favorite restaurants michigan avenue millennium park and a host of other chicago attractions. perks of the amalfi also include a “manager’s reception” every day which is basically a cocktail hour with finger foods. the signature cocktail “amalfitini” was too good. it was included in the room price which is unheard of! there was also a wonderful breakfast on our floor in the morning which was convenient! we were able to grab our food and eat in the luxury of our own room just down the hall! the staff at the amalfi went above and beyond at every chance we gave them. nick ditter sales manager was so responsive and helpful in getting me a great room. the front door staff was incredibly cheerful friendly and fun to talk to! i would highly recommend the amalfi hotel to anyone visiting the chicago area that wants to be downtown. it is truly unlike any hotel experience i’ve had!',happy
id38446,' i loved this hotel and will be staying again for my next visit. i checked in with my husband around -pm and phones were ringing off the hook with one person at the desk. i was a little disappointed on first arriving she was on the phone for --min looking at us. we continued to wait another --min because something was messed up with checking in. i had a hard time standing due to the nature of my condition an did not realize check in would take around --min. the suite was beautiful we could tell it was recently remodeled. we had a nice bedroom with a flat screen tv in the bedroom and living room. there is a mini kitchen with a dishwasher and a double stove top and fridge for cooking and storing food.. the couch was very comfy!! i loved how the living room and bedroom were separated by double doors. the feel was like a modern home-apartment and very comfortable when i was not feeling well. the other plus is that it was connected to the mayo clinic with a hallway that is open mon-fri -:--am--pm i believe. that was nice for me because it was -- degrees the day i went and didnt have to venture outside or very far. it also is nice because mayo clinic has two cafes you can buy food at and a nice gift shop so it was something to do while waiting. or after fasting for blood work. the hotel offers a free continental breakfast with make your own waffles. toast bagels donuts grits mixed fruit coffee tea and oatmeal. there is a little market opened ---- to purchase drinks select food or medication. it also has room service by delivering groceries you select with a minimum purchase order i believe there is a fee. it is a -min drive to major fast food chains and stores and within --min to the beach. i recommend anyone visiting the mayo clinic or who has a appointment to stay at this hotel it is very nice and very centralized to everything. it is a plus if you are feeling very ill and your doctor is rite next door.',happy
id38447,' great location great room great service great stores (new trader joe is across the street) great restaurants. pick interior rooms for better noise control due to traffic noise outside.',happy
id38448,' this is on the outskirts of downtown but on the trolley line so the trolley will take you downtown in a few minutes. free parking. breakfast in great. have not used pool but it looks nice. we have stayed - or - times now because we have to go to sa for husbands work and this is where we like to stay. he goes to meetings and i roam around downtown. - places we recently found are rosarios for wonderful mexican food and the friendly spot for drinks outdoor. take blue trolley or drive in about -- seconds.',happy
id38449,' my friends and i went to detroit for new years eve. we stayed two nights at the leland and i have to say if you can appreciate the decrepit beauty of the place youll love it. the room wasnt trashed or anything but the pictures on the wall were on the floor one of them was shattered. luckily the couch was over the broken glass. the beds were actually clean and made the water pressure was good and it got hot. the doors locked and the keys worked. the lady at the front desk was very nice when we checked in and all the help was polite to us. my only complaint was that the rooms got pretty cold and my friend on the floor froze his butt off and the elevator broke the second night we were there. the ceiling was completely warped and bizarre there was so many little strange details about the place i cant even tell you. there was a locked closet and a sealed door in our room. the sealed door was painted shut and had no handle it wasnt going anywhere. the hotel room next to us had the number taken off and was also sealed. i swear at one point i heard - distinct taps from that direction but i never heard it again when i listened. a lot of people say the hotel is haunted but who knows really. when the elevator broke we had to haul ourselves up -- stories through the staircase. id complain more but it was kinda fun actually. there is paint all peeling off the walls and trash barrels and old mattresses piled in the stairwell. i took as many pictures as i could i hope they never fix the place up. i mean i doubt anyone ever will itd cost millions to renovate im sure. there is probably more but overall it was great really a lot of character there and a great view of the empty streets and buildings around it.',happy
id38450,' i stay at hyatt place hotels frequently like many other hyatt place hotels this used to be another hotel chain (im guessing amerisuites as that is what most renovated hyatt place hotels were). the renovations on this location were great in the common areas the lobby and hallways look like that of other locations to which i have been. however i cant say the same for my room. while the same amenities were present the update seemed a little sloppy. now it may have only been this room as the rest of the hotel looked great. i was place in an accessible room though this is not what i asked for. first the accessible rooms at this location do not offer the same over-sized l-shaped sofa bed you will find in other rooms. there was a sofa bed but it was a smaller version. i wouldnt recommend this room for anyone in a wheelchair as the only accessible updates i could detect were rails in the shower. this was not a roll in shower. there were bars and a seat but the shower head was nearly out of reach for me while standing so im not sure how someone on the seat would even reach it. there was no lower location to place the nozzle so i would think it would be difficult to use should one attempt to do so while seated. i will say the room was very clean the staff was superb and i did not have a bad stay. this hyatt place at least the room i stayed in just wasnt quite as nicely done as the others to which ive been. would i stay here again absolutely it was extremely convenient to i--- so if youre passing through it is a great location. there is lots to choose from in the way of restaurants a large shopping center is within walking distance and there is a target just one stop-light down. the breakfast was not quite up to par with other hyatt place locations but i went down toward the end of the serving and they may have stopped replenishing by then.',not_happy
id38451,' we were worried about what to expect after reading some of the other reviews especially the one about the stench of urine. we were pleasantly surprised. the receptionist was abrupt and rude which initally gave us a bad opinion but the room and bathroom was clean and it passed our baby test (we allowed our --month old on the carpet!) the fridge and television were old but they met our needs. the rooms could do with updating and there was a socket missing off one of the plugs which was a unsafe but it was behind the bedside cabinet. all in all it is worth staying there if you dont want to be too far from the highway which leads you to all the sites. -- mins to hollywood -- mins to universal studios an hour to santa monica. in case you fancy a night out in hollywood it costs $----- in a taxi.',not_happy
id38452,' almost perfect but the housekeeper needs to look more closely in lower and corner areas. a great location. we had a deluxe queen-queen with plenty of room. i would recommend a higher level because of local construction. the fitness area only had two treadmills.',happy
id38453,' stayed here twice recently. both rooms were good one in the south wing and one in the north. my first room had two good windows and the second three so both were light and airy. both rooms had good beds plenty of natural light and an abundance of electrical sockets for powering laptops etc. both rooms were smallish but for large enough for a single traveller. the hotel is in a good location near the united nations plaza and grand central station. the lobby is small and the gym adequate with a couple of cross trainers running machines and a single bike. staff good and helpful. would be to stay here again.',happy
id38454,' my experience at the swissotel chicago was great! we were in town on business so we didnt spend much time in the hotel aside from sleeping and getting ready; therefore i cannot comment on amenities outside of the hotel room. our room was very comfortable perfectly cleaned and had a fantastic picture window. the bathroom was beautiful and i wish i could have brought the rain shower head home with me!',happy
id38455,' there is one word that can describe hotel lincoln...amazing! the staff was incredibly attentive beyond friendly and made you feel at home. glenn especially had superior customer service. i would stay there again in a heartbeat.',happy
id38456,' first of all: you could get hotels in another area with an own bathroom and double sized for easily half price. it is the location you are paying for. i dont really know if i should recommend the mosser to other people - some things were really nice some were very annoying. fyi: this is a review about a room with shared bath. i will give you pros and cons: +: location - the hotel is downtown - market and -th. if you wanna be around that area you are everywhere in a couple of minutes if you prefer to walk plus there are all kinds of public transportation (bus tram cable car) in the vicinity. you shouldnt be afraid of very weird people - but the whole area is full of them so even the most expensive hotel wouldnt help you with that. value. at least i couldnt find any acceptable hotel to a comparable price in this area. but: that is still a lot for what you get. good shape. the rooms were fine the shared bathrooms too - even the restrooms were very clean. -: size. the rooms are simply tiny. it is not even possible to open two bags. so be careful if you have a lot of luggage it wont be nice. the beds are very short. temperature and noise. you have two choices - either you sweat like an idiot - you almost couldnt stand the heat even with a slightly open window. if you open the window completely it might be better - but then you couldnt stand the noise - it was horribly loud. and we had a room with view to the side street - i dont want to imagine the noise with open window if id have had a room with view to -th street. and remember my review is based on a room with shared bathroom - if you choose to have a room with your own bathroom the value of the hotel can be different.',not_happy
id38457,' stayed her for - nights to see san diego the hotel was very nicelovely room over looking the pool. all amenities you need and more in the roomvery lush. the only down side was having to pay for parking and the location of the hotel which was out of the way for places to eat etc we had to get in the car to find somewhere.',not_happy
id38458,' i had a three day meeting in dc and i wanted to stay in a central hotel. the hi on rhode island is a good choice. i booked it on the hi web site where the best prices can be had. they have government employee rates. all centrally located hotels in dc are overpriced but the hi is one of the most reasonable of these. the location is a minor problem: it is really a good walk (especially in february) to the metro. and the words white house in the hotel name are misleading. actually the hotel is just off mass avenue about - - - very long blocks from dupont circle. the neighborhood looks ok -- but walking off mass ave late at night could be problematic. the hotel itself is pure holiday inn -- no surprises. i was on an upper floor overlooking rhode is. avenue -- and it was quiet. rooms are good sized. the lobby is small. some good breakfast places are a short walk away. the staff at the hi was ok. overall -- nothing special except a reasonable price. there was a false fire alarm at - am one morning and many people were pretty grumpy about that -- i was getting up anyway to meet friends at dupont circle for breakfast and so it didnt matter to me. the guests next door were livid however. it might be hard to get a taxi from the hotel at strange hours because it is off mass av a bit -- but --- block away there should be taxis galore. by the way -- i have also stayed at the wyndham a few blocks to the south -- much more grand hotel at a much higher price. the hi seems to be more accommodating to me.',not_happy
id38459,' i will state that the hotel was in a great location. it was basically in walking distance (- mile or less) to most of the attractions plus it was close to phlash attractions bus stop. i will finish with the worst customer service ever encountered in a hotel. the parking rates are unbelievable! $---day?!? really?!? then be prepared to unload your vehicle yourself. when i went to check-in at - there were no rooms available. how do you not even have -? oh but they do as long as i was willing to pay more money for it. so i made a comment that the hotel just nailed me for parking and im not interested in spending anymore money. i also stated that it is an hour from the check-in how can you not have not have one room? after i expressed how ridiculous it was suddenly there was a room. during my stay every time walked by the front desk there were dissatisfied customers. leaving i asked for a luggage cart and i quote did you look for one? and the front desk clerks were too busy talking about what they are not going to do to help me. that was it. found a luggage rack dragged it to my room and took it to my car myself. i checked out early! i loved how the hotel employees watched me struggle with the luggage and wouldnt help until i said something. at that point i found them rude! way to go employees you were my first and last impression of philly and left a sour taste in my mouth! by the way the elevators are ridiculously slow! wait time = -- minutes!',not_happy
id38460,' historic hollywood hotel is an old hotel but clean comfortable and with the essential you need for your stay. our room was small with tv refrigerator free wifi a small bathroom but all clean comfortable and quite quiet. the only negative points were the lack of socket and the small sink. there is no hairdryer in the bathroom but you can ask one to the receptionist. hotel parking is free. in general the hotel has the advantage of having a really good price and of being in a strategic position of the city.',happy
id38461,' we stayed at the staybridge suites on west --th street in new york city for - nights january -- and -- ----. what a great find! i researched a lot of hotels on trip advisor and decided on this one due to location and price. we arrived at the hotel about -pm and the room was not ready but we stored out luggage and went out for lunch. when we returned we were able to get into the room. the suite is very nice. our room number was ---. king size bed kitchen with full size fridge - burner electric cook top dishwasher microwave toaster coffee maker dishes utensils glassware pots and pans etc. even dishwasher detergent paper towels salt and pepper sugar splenda coffee tea and creamer. the bathroom was very nice with a corner stall shower and vanity. plenty of towels. shampp conditioner and lotion are supplied. hair dryer was a better than average one not attached to the wall. dresser is a one piece luggage rack-drawers-tv-panel with outlets for chargers etc. we ate the buffet breakfast on sunday am and it was perfectly fine. monday we just took bagels back to our room. this hotel is very clean. the staff were all very nice and helpful. if there was one thing negative to say it would be the elevators. monday am was busy and lots of people including myself had to walk down the stairs after waiting at least -- minutes for the elevator. this was a minor issue and by an hour later the elevators seem to be working fine. i think the maids use the same elevators for laundry etc so that may have been making them especially busy in the morning. thanks to the staybridge suites for a wonderful weekend!',happy
id38462,' this was a hotel-style not motor-style laquinta. the rooms were spacious very clean. the bedding was supersoft and super comfortable. the towels were soft and bigger than in other laquintas i have stayed. i really would recommend this hotel. the price was better than i received in the motor-style of hotels. will seek out this style of laquinta in other locations.',happy
id38463,' kensington park is a place to stay for either solo romantic getaway or family vacation. the staff members are very friendly. my accommodation was the best ever in my stay in san francisco. i would highly recommend this place and would definitely come back...',happy
id38464,' as a business traveler this is my kind of hotel. spacious rooms big working spaces a kitchen and a full breakfast downstairs.',happy
id38465,' the cons: crazy parking situation one elevator smaller rooms. the rooms are smaller but it shouldnt be a problem since you wont be spending the entire day in your room. parking is pricey at $-- a day but your car should be safer since you cant access the parking without a control; plus i wouldnt want to park my car on a street overnight anyway. the pros: this hotel is in an excellent location. you are withing walking distance to bars restaurants and entertainment. if you dont want to walk there is public transportation right across the street. there is free continental breakfast and internet provided. most hotels in the same price range wont offer the same for free. i loved the staff at this hotel they were amazing. anytime we had a question or needed assistance the staff was available. i love that this hotel makes you sign a statement about noise when checking in. my last night i had extremely loud people above me. when i called to complain the front desk took care of it quickly. if im ever in this area of san francisco again ill definitely consider this hotel.',happy
id38466,' here were the positive aspects *wonderful location *pretty landscaping and outdoor ammenities *friendly staff here were the negative aspects *dirty damp very small room -found hairs in the shower that were not mine -did not look as though the room had been vacuumed -difficult to move around in the room it was so small *internet did not work as promised *charged the wrong credit card despite clear instructions *television had poor reception *flickering lights *non-smoking room but it reeked of smoke *the shower head seemed too low (im -- ) out of all the hotels ive ever stayed at this one was the worst. it is in a great location and i felt safe; however i would not stay here ever again.',not_happy
id38467,' reserved the higher priced marina view . actually the door opened to the parking lot. there is a much nicer and newer section of the hotel but that was never offered. the standard or marina view were all that was offered. had room service good fair price. had breakfast at the hotel restaurant the blue pearl. awful awful. never brought us water asked - times. asked for cream for coffee. it was brought in a small glass pitcher which was full of salt! poured it in coffee and almost choked. no apology no nothing slow service. pool showers not working no bathrooms at pool. small rooms. noisy because of parking lot location. good location but re consider booking at the dana.',not_happy
id38468,' recently stayed at the lenox hotel back bay boston. i was in a party of fourty nine of us that had travelled over from wales for a break from work. and we found the perfect city and the perfect hosts. all the staff were freindly and couldn`t do enough for any of the group. the hotel was clean efficent and situated in a perfect location near the many shops. staff were always their to help any of the group to plan their day and help organise some day trips with local firms which saved us spending money on organised tours. the rooms are adequate for the amount of time your in them and are well proportioned. it also has a nice irish pub which serves good food and drink and also a snazy citi bar and restaurant. all of my companions enjoyed themselves and appreciated the hotel hospitallity. i will be returning with the in laws for a pre christmas trip and will stay here again.',happy
id38469,' this hotel is a real dump. some would argue that its cheap. well you know what if you want to travel for cheap please consider a stay on a central park bench instead. i am serious its going to be cleaner and safer. other alternatives would be to stay in a subway stop or lounge in a starbucks. this place should be renamed garbageville usa as it is the worse hotel in the us. even bums will not stay there. i got verbally assaulted by one of their employees that thought that i was an undercover cop just for looking at the exotic display of carpets they had stashed up in the lobby. it was like papier dirty mashé. anyways i recommend the place for people that want strong thrills and want to stay in a dump. it will certainly capture the attention of many as you eventually describe your ordeal in parties or get-toghethers. the place is full of roaches and it has not been cleaned or renovated from the ----s probably. just awful. next time i will rather stay in a park. i got to leave now as i gonna be late for my post-traumatic disorder therapy. thank you and have a nice day.',not_happy
id38470,' rooms and food are average. stay and park sounds like a good deal. use it only if you have no need to get anywhere on time. upon return we waited -- minutes for the shuttle even after being told after our second call that it would be two minutes. it was actually twelve. we departed but turned around twice to go back for others. service is not in the vocabulary of this far below average motel.',not_happy
id38471,' we came here for a wedding and thoroughly enjoyed our stay. fun to walk around the bay; the area is wonderful. the room was large enough for my wife my two teenage boys and myself to share comfortably. amenities at the hotel are good including the pier where you can rent a waverunner-which my boys loved. they had a good deal if you rent before - pm - you get an extra half hour for free. price included breakfast parking and resort fee so it was very competitively priced. will come back again.',happy
id38472,' we were in new york as our daughter prepared to leave for a semester abroad. we spent five nights in a two bedroom suite. the hotel is nicely refurbished. the staff was very friendly and helpful. i travel a great deal on business and the giraffe was a nice change and my wife and daughter loved it. one favorite restaurant just opened while we were there and called eatily (like eat italy). its an assemblage of italian resturants and open space shops. we went back there a couple of nights later for dinner. its two blocks west and then two blocks south on the west side of the park and the northwest corner of the flatiron building. the mexican resturant which is part of the first level of the block is called dos caminos and was outstanding. we know mexican food in denver and this was tough to beat for flavor and value anywhere. the bistro was under renovation and was closed so we didnt get to try that spot. there is a mini grocery store two blocks north that has about everything and starbucks is to the northwest across the street.',happy
id38473,' made a last minute trip to what i hear they call atx . unfortunately for a funeral so didnt get to see much of austin. stayed - nights at this location. clean pool took a dip and found it cleaner than most hotel pools. this particular location is older. it just needs some tlc on the outside. my room was clean. staff was beyond friendly and helpful. in particular jennifer and carol. although i saw many different people and all were nice. i did have to get a different key mine wouldnt work at first. hardly call that anything worth complaining about though. i have had that happen in $--- a night hotels. you cant really walk quickly to any eateries. they have a restaurant on site but it is closed. for overall clean friendly cheap and i saw a policeman walking around at night for security. i felt comfortable and safe.',happy
id38474,' i had dinner with international colleagues in the lounge. the atmosphere was terrific. most importanyly our server loraida was delightful. she guided us through the evening while maintaining a high level of tact. she made wonderful seggestions made us most comfortable and most importantly controling the pace so that we could have a productive andenjoyable meeting-dinner. my hat is off to her. thanks for hiring her. regards rob mainiero',happy
id38475,' we recently stayed one night (august --th) at this hotel. overall the room was nice but the customer service needs some work. the hotel is not much more than a - star hotel for sure. it could be with a better staff. nobody was extremely helpful and nobody smiled. the only good thing about the hotel is their complimentary breakfast in the morning and the location is pretty nice. there are several dining options right near the hotel. the redline service is right outside the hotel but it was out of order under contruction. be ready for a long wait at the elevators! i read reviews about this and they are absolutely true! the hotel is about -- floors and there were only - elevators side by side. it was labor day weekend so the hotel was very busy which im sure didnt help. it seemed like a good hotel for families with children because there were lots of them. :) we were not one of those so we might have been happier staying some place a litte bit more expensive. but for one night in the city it was ok. i dont think i would be very excited to go back again though.',not_happy
id38476,' stayed at the back bay twice during an -- day trip around new england and have to say that this is the best hotel we have stayed in.the location was just right----- mins walk to the harbour and the same in the opposite direction to fenway park.the hotel itself was immaculate and furnished to a really high standard and the rooms are so comfy we could have easily stayed in all day! all the staff were a credit not only to the hotel but to boston tourism as welltheir friendlinessadvice and help was second to none.for food and drink we can highly recommend the cuffs irish bar downstairsthe fooddrink and bar staff are all excellent and the atmosphere with all the locals is very warm and friendly.before we had even left boston to return home to the uk we have already decided to come back to the back bay for a week next marchand we cant wait.',happy
id38477,' stayed here for - nights. overall i would say that this a nice hotel. not elaborate and certainly not a dump. definitely was clean the room was near spotless. the issues that i had may not be an issue to everyone but there is no restaurant that offers breakfast. you either have to order room service (at no bargain) or leave the hotel to go have a sit down breakfast (which we did by going down the street to the best western-tuscan inn..very nice too). there is a sportsbar type restaurant on site but we did not eat there so i can not comment on it. the other issue i had was the $-- valet parking. i can understand the need to charge for over night parking and see that a lot of hotels are going to this. however $-- to park a car is boarder line taking advantage. yes it is nice to pull up to within a couple of feet of the front door and have your car parked but the lack of parking in the area leaves you no choice but to pay the piper. however with that said if i was to stay in this area again i would stay at the hyatt and bite my tongue about the fee and continue to walk down the street for breakfast. ill take the cleanliness and comfort and deal with these minor issues.',happy
id38478,' i had read all the recent reviews on tripadvisor (my hotel bible). i found it more mixed than i had hoped. pluses: good size quiet two-room suite. it was reasonably priced with excellent valet car service. there was a good kitchenette as a bonus. the top floor gave no problems with noise. minuses: i had asked a crib be put in the room twice before we came. when i had to call from the room and ask the third time the front desk said oh would you like a crib in the suite? . then i felt like a tip was expected for the -- seconds it took to assemble. (i generally tip well but didnt like that i had to ask - times). there was only one temperature control which would have been fine if i had known. the living room and the bedroom were somewhat different and i got up in the middle of night searching for an extra blanket. the linnens and pillows were disappointing too...- pillows but all the same - quite uncomfortable.',not_happy
id38479,' i am a big starwood and westin fan and this hotel continues the tradition. westins almost always have clean comfortable rooms and this one is no exception. as i am a preferred starwood member i get free access to the concierge lounge and gym - both of which are my favorite in chicago. sam who runs the westin workout in the morning is friendly helpful and a great source of knowledge. the concierge lounge is staffed with friendly people with an excellent breakfast and good source of hors dovors in the evening. all in all a great hotel for those of us road warriors with a great location near the loop and michigan ave.',happy
id38480,' we chose this hotel because we wanted to stay in a child friendly location in new york and to be frank you pay a little more but you get much more for your money. i dont want to spoil the surprise for you by going into detail about all the niceties that this hotel offers but i can promise you an endless row of moments when you will exert an oooh! and be moved by the care that the hotel demonstrates time and time again. if you are considering not to dine for breakfast at the cipriani restaurant i have to tell you that you only pay $-- more there for a decent breakfast than in a greasy spoon cafe but you get more for your money. we tried a few different options and would not bother looking around for alternatives unless you just want to grab a sandwich. the sherry netherland is the first ever service establishment i have encountered where you actually feel that the hospitality philosophy has actually filtered its way to all levels of employees. there is not one person who acts as if they havent embraced the friendly attitude the sherry is seeking to emit. there is only one minor complaint and that is that the bed is slightly on the hard side for me. but this is a minor detail so unless you are very sensitive to this choose the sherry. you will get more than a hotel stay you will truly beleive this is your second home.',happy
id38481,' this is one of the very worst experiences that i have ever had. we arrived in san francisco late and were delighted to find somewhere to rest our heads after a long drive from la. the room was small and we were immediately hit by a dank musty smell as soon as we opened the door. dropping our bags inside we set off to find something to eat. on our return at midnight we spent the next hour trying to book another hotel. this hotel is disgraceful - the bed linen towels and furnishings are filthy. we were unable to sleep all night (despite being absolutely shattered). the following day my husband and i were covered in flea bites. we had tickets for the breakfast but couldnt wait to book out. a horrible experience and i would have liked to have complained but with the hotel being in chinatown and with us being tourists we did not know what the repercussions could be. avoid if you want to enjoy your stay in san francisco - the radisson at fisherman is wharf was only a little dearer and the american best inns was cheaper.',not_happy
id38482,' my girlfriend attended the agd session in june ---- and we stayed here. this hotel is in a convenient location to many of the city is attractions. you can walk from this hotel and visit many attractions-places. our room was very clean and the service was great.',happy
id38483,' i cannot believe anyone could stay more than - min in this hotel for that is all that i gave them. the rooms were totally disgusting period!!!!!!! the window was broken the bathroom looked like s---! there were more people in the lobby checking out that had just got there than i have ever seen in my life. one lady was complaining rats was all in her room yet she like so many others who ended up staying there were stuck because they were all from different countries and they had booked through a travel agent that had already charged them for the total stay. i felt really ashamed being american thinking if this is their first trip to america what a terrible impression based on that hotel. this hotel really needs to be shut down!!!!!!! i was one of the lucky ones because i booked on my own i was given a full refund and found a better hotel. i stayed at the ramada inn eastside which was very very nice and it was not that much more. to all travel agents please do not book this hotel for anyone!!! i would have preferred living in the subway station than that hotel room.',not_happy
id38484,' great location close to the space needle. and not far to walk to downtown seattle or otherwise catch the monorail located close by. rooms were comfortable but not flashy. free wi-fi gym spa (which came in very handy when the outside temperatures were freezing!).',not_happy
id38485,' we have stayed in the king suite twice now. i love the room. it has a fireplace and kitchen. we had a great city view from the window. the rooms are clean and nicely decorated. we enjoyed that we could just walk to so many restaurants and shops. the staff at the hotel is extremely helpful and polite. the amenities can not be beat. especially love the wine-beer social and the breakfast!',happy
id38486,' i stayed at the phila marriott downtown for one night before running the marathon. hotels sell out quickly so book early. i booked through the race website and got a decent price; overall i was just to get a room in center city near race start. the location is great for anyone running the race. the hotel is connected to the convention center where packet pickup - expo is held. great pre-race meal choices abound. the race start is an easy direct mile walk away. i was able to check in around --am. the room was clean and comfortable with a good selection of tv stations. on the day of my race i was able to get a late checkout with no hassle. i was very pleased with my short stay and would stay here again.',happy
id38487,' we spent our --th wedding anniversary at the lamansion. when we arrived our room was not quite ready but the bellman stored our luggage to allow us to go to the riverwalk. after strolling we returned top pick up our key and go to our room. we had selected the ambassador room and we were on the riverwalk with a private balcony. the room was wonderful and a bottle of champagne was waiting. we found the hotel very nice (although pricey but most riverwalk hotels are). the staff was attentive and aided us with dinner reservations and directions. the room was quiet even though it was a weekend. we would stay here again.',happy
id38488,' first time visiting boston so i didnt care where we stayed! this place is pretty nice! we were checked in right away but i remember the lady at the desk not being so friendly when she checked us in anyways.. we slept good! nothing to complain about i was in boston =)',not_happy
id38489,' i stayed at this location for an extended weekend. i did review all of the other reviews before staying here. this location is great if you are just staying for one night and have very basic needs. overall i probably wouldnt stay at this particular location again: pros: good location off the highway very accessible. the beds were comfortable and my room was very clean (which is very important to me). the staff was friendly and room service food was good. hotel also has great security. cons: our room was very humid i belive that the windows had leaks in them and so the room always reflected the outdoor tempature. while room service food is great they have very limited hours as to when it is available. additionally parking can get very full but there is security. the area is good re location but there are not a lot of fast food places nearby--they are around -- minutes away. finally even though i visited this location for pleasure as a business traveler i was disappointed in the hotel is business center . it consisted of a computer set up in the lobby where others sat in chairs to wait for you. there was no printer to print documents no fax machine and no copier.',not_happy
id38490,' spent a week staying at this hotel with husband and - teenagers -- & -- had a great stay. the rooms we had were a good sizebeds were very comfortable and the showers great also had the best hairdryer i have ever had in a hotel. found all the staff friendly polite and helpful the door staff were helpful in recommending places to eat. hotel was in a good area not to far from shopping malls newbury street and boston common. food was good had dinner there on first night and breakfast each day my sons could not believe the size and amount of pancakes served for breakfast i enjoyed the fruit available and the unusual juice combinations that were sometimes served. we all enjoyed staying here and would definitely stay here again.',happy
id38491,' very good service courtesy and treatment. the atmosphere was very attractive and friendly. the food was very delicious.',happy
id38492,' my boyfriend and i were given a - day trip to new york as his --st birthday present. when i heard we would be staying in the novotel i looked online and thouth it looked fine but the photos seemed a bit dull and the hotel looked like a simple place for people to stay but who were more interested in seeing the sites and werent too bothered about where they were staying. ...but my goodness my expectations were surpassed! this hotel had fantastic friendly staff who were really helpful. the room we had was large (we had a regular no-view-of-times-square room) and clean with everything you expect from a decent hotel. there is a luggage area where you can leave your suitcase until you have to leave for your flight which gives you valuable time in new york that you can cherish until the very last minute! the food was lovely in the restaurant and everything was reasonably priced. the staff in the restaurant and bar were again very nice. the only thing i would make people more aware of is the fact that you have to put a deposit of $-- i think it was per night for each night of your stay. you get it back when you check out but it could cause problems if you havent budgeted for this. i cannot wait to go to new york again and as soon as i got home i was looking at prices to come back. i would most definitely stay in the novotel new york again.',happy
id38493,' i spent five nights at the omni (room ----) for a conference: i shared the room with an -- y.o. boy so i can comment a bit on its suitability for children. first let me confirm all the positive comments about the staff: the breakfast room people are wonderful; the front door staff led by charles are spectacular. i had a car and regularly had to have it brought around - you could not ask for a better group of people. the breakfast buffet is (amazingly) a decent bargain at $-- [$-- for kids]: mccann is oatmeal; bacon that tastes like bacon; decent bread; drinkable coffee; fresh oj. far far superior to most hotel buffets (and cheaper than lesser buffets at many comparable hotels). the room was pretty standard: comfortable size two double beds great view wonderful shower (blessings upon the person who put in an old-fashioned shower head with a hard steady flow). we did not use the bathtub which looked like it needed to be updated. in addition to breakfast we had a dinner in the bar: outstanding fish and chips (and we were eating with people from brighton england so they knew f&c) solid burger. the workout room is ok the pool is a joke - nice deck for sunning but the pool is tiny and only --- deep throughout: it is suitable as a wading pool for kids and that is about it. the concert hall is nearby as are many office buildings; central la is not that great a location. we got an excellent conference rate which made the hotel a genuine bargain for central la. (hence the - stars for value: i cannot say the same would be true at regular rates whatever they are.) downstairs in the plaza you can get a decent salad for $- and there is a sandwich place that was so mobbed we could not get in (all the places down there seem to close at -). nearby restaurants were ok but there are surely better food neighborhoods in la. all in all -.- stars.',happy
id38494,' i dont recognise the service and amenity problems from the poster below. our bags were collected from our car and taken to our room whilst we returned our car to the hire company. check in was cheerful professional and very welcoming. bags were in our room for arrival. our room ---- was an emerald suite on the --th floor. it was very well appointed with stunning views out of - huge windows (on two sides of the room) so we could see the space needle and the sound and city. you could also see the westin which looked old and dated in comparison (that is a view from the outside - didnt see inside the westin). the suite was large and comfortable - the bathroom was exceptional - a huge deep tub a shower and huge sink with mirrors. it had a separate wc robes and all the usual amenities. the only problem was a false fire alarm on the -nd sept - it wasnt well communicated from the staff although they were apologetic the next morning. at least i know i can walk down -- flights of stairs without any problems! nice to see seattle is bravest turning up in quick time too! the reception area was nice but dark - perhaps that is one area where they could improve the lighting - but that really is a very small issue - overall this is a great hotel in a great spot - exceptionally helpful and friendly staff who really couldnt have been more pleasant. one last thing - $-- a day for internet is just a little bit nickel and dime in a hotel of this quality...it should be complimentary. stay here youll have a great time in a nice part of seattle!',happy
id38495,' this is a very nice hotel. stayed one night for a meeting. was recognized as a pcr platinum ambassador and even got a very nice escort to the elevator when checking in. then found a nice treat and bottled water in the room. room was real nice and could tell it had been upgraded except for the old tube tv. hotel this nice should have better tvs. bathroom was small but clean and good water pressure. and great great location. overall rock solid and would stay here again.',happy
id38496,' i like to stay in this part of chicago because it is in the heart of the financial district and close to the riverwalk restaurants. if you stay here in the summer there is so much to do and you are a short cab ride away from the michigan ave shops or to head down to navy pier which i highly recommend. the hotel has great room service beautiful rooms and the staff is wonderful.',happy
id38497,' agree with freqtrav-- on the poor service specific to the front desk only. our stay was a last minute booking at the end of a snowboarding trip we changed our hotel to be situated near the airport for our flight out in the morning. called the reservation line for marriott and hung up before booking since we were already in the lobby of the hotel not realizing that they offer a lower rate for a better room over the phone vs showing up. the front desk guy didnt want to honor the rate for me and gave me the stink eye when i suggested that ill just call back to book thru the marriott hotline. he had no words just completed with the transaction and gave me a key. maybe his issue was more my sweatshirt and the enormous bags under my eyes from spending several days on the slopes? i thought i was in a hilton not the waldorf astoria -- the other staff members are just wonderful a very nice gentleman skillfully handled alllllll our luggage (a ton of snowboard equipment suitcases laptops shopping bags). loved his boston accent and his tips for getting to the airport and returning the rental he even whistled while he put our stuff away! same goes for the staff the bar so accomodating and friendly. the room was spacious and had a great view. i want that chair-ottoman-chaise with tray for my home! :) on our floor there was a sitting area by the elevators where you could lounge and watch the planes go by. pretty cool and perfect for unplugging after a long day.',happy
id38498,' this is where i stay regardless of the reason for the trip--business or pleasure it is in the best location. just a - minute walk from shopping and central park you cant beat that! my only issue is sometimes i get a fully renovated room and sometimes i get an old outdated room in need of renovation. the rooms are small if you have only one bed but when you are in new york how much time do you really spend in the room? comfy beds and adequate shower pressure make it a great deal especially for the price in new york.',happy
id38499,' you know this hotel is going to be something special the second you pull up to it. the rooms are absolutely huge and amazing. everything from the random vinyl records to the couches kitchen and the bathrooms are done with a funky & upbeat style of class. i would definitely recommend this place to stay at and to take wedding pictures at if youre getting married in los angeles.',happy
id38500,' -free breakfast is ample but not elegant -free fresh-baked cookies and milk tea or coffee from - to -- pm and free drink (house wine or draft beer) during hour are nice touches -free shuttle runs to locations within a --mile radius only until --',happy
id38501,' our room was fine but the lights seemed too dim. maybe some lightbulbs were burned out. the breakfast was good. this motel is location is a two-edged sword. on the one hand it is very close to the airport and graceland. on the other hand the neighborhood around this motel isnt the greatest.',not_happy
id38502,' the room was dirty - bathroom tub and floor had never been scrubbed; grout was full of black mold; hot water took about -- mins. to reach our room and desk clerk is response was it is an old hotel. his resolution was that he offered to upgrade us to a jr. suite or send an engineer to the room which in our minds would have a) given us a larger dirty area or wasted our time and the engineer is as he pretended he could repair a plumbing issue that could not be resolved because as the desk clerk said it is an old hotel. as we walked across the floor of the room it was uneven and creaked like a --- year old floor. the wallpaper in the bathroom was pealing -- not ap pealing. they advertise it is a renovated hotel -- i would argue that although they may have replaced old drapes painted and installed new carpeting about - years ago it was not renovated to a like new hotel by any stretch of the imagination as their advertisement implies. also it is four blocks uphill from the nearest metro. we paid $----night and thankfully we only spent one night there but it is the last $--- they will get from us.',not_happy
id38503,' my partner and i stayed here for new year is eve ---- and it was the best deal. most properties charge quite a bit to stay during this holiday and especially for a view of the annual fireworks show. this hotel however offered the greatest view of both the lake and fireworks for a great price. the room had a small-baby size deck where we could comfortably enjoy the view from our room. the decor and comfort level of the room itself is just okay - fairly standard and unappealing in our opinion. the value though is great. there is a pretty good continental breakfast included with the stay.',happy
id38504,' i stayed here for a couple of nights before meeting up with some friends at the airport for a skiing holiday in nevada. i found it via the internet booking was easy and the prices good. parking for the big dodge -x- id hired was a little tight but not too tricky even for a brit used to tiny right hand drive cars :) the room was spacious and clean the desk staff very friendly and helpful with locations-directions-suggestions etc. i liked the fact that polk st is next door with varied shopping and eating. i like to walk in sf so left the car where it was for two days and set out from the hotel on foot each time. if youre looking for basic accomodation with parking in a good location you could do a lot worse! (i certainly have before!).',happy
id38505,' this is a huge hotel if you get your room far away in a long corridor you will be walking a lot. the poolarea is great. noicy ac. comfy beds. the area north of the hotel (adams morgan) is really nice for som great party nights. -- min walk from dupont circle metrostation.',not_happy
id38506,' loved this hotel the rooms were large plenty for a familly of -. clean place with a great breakfast. would stay again. just dont know why they have to have a locked gate in the parking lot. nothing happened but made me feel a little uneasy.',happy
id38507,' we stayed at this fairmont property during our summer vacation to chicago with our - boys (- & -). we booked the parkview suite and were so that we did. it was huge with bedroom living room dining nook separate vanity area and a huge bathroom with fantastic views of the grant park millennium park lake michigan navy pier museum campus lakeshore dr!. we watched the saturday night navy pier fireworks right from the living room! they provided robes slippers nespresso coffee-tea maker and video-board games for kids! the lady at the front desk even took the time to find some souvenir for the boys when we checked in. we could not think about anything else we need that they did not provide. valet parking was easy and always have your car ready - mins after you text them! we will definitely stay there again!',happy
id38508,' we booked - rooms as we were in town for my graduation ceremony at the university of phoenix. the staff was extremely friendly and congratulated me on every chance they got. we valeted our vehicle and the team our front could not have been more prompt and helpful. the front desk never missed a beat even though we had a couple special requests. it was a pleasure to speak to staff as they knew how to treat their guests. the room we had was very spacious. bathroom equipped with walk in shower and large bathtub - sinks and vanity area. air conditioning worked so well that we were cold and had to turn it down. free wired internet in the rooms wifi in the lobby. even the balcony was a nice size. our favorite part of the resort was the pool area. you can rent cabanas. there is a full bar and waitresses will serve you when you are in the pool. almost like a mini las vegas style pool club. we had fun just hanging out by the pool. the rest of the resort gardens are well cared for. just walking around makes you feel like you are in another place. some of the architecture takes you back to the ----s as it keeps its historic charm. i think we will definitely try to make it back here on our next trip to phoenix.',happy
id38509,' this was a return trip to nyc. first trip two years ago was with the family and was well served by the staff at the iroquois. this trip was a isans-kids getaway and again the iroquois did not disapoint. we were warmly greeted by the bell staff and registration desk. the room was well appointed. the highlight though was the staff. from the servers in the lounge to the desk clerks bell staff and concierge all made us feel we were the most important thing they needed to take care of that day. the advice for restaurants transport and entertainment was first rate. and as has been mentioned in numerous posts the location is perfect. we are definitely looking forward to returning to nyc and the iroquois.',happy
id38510,' we stayed in july ---- and ok i admit there was - cockroach in our bathroom we flushed it down the toilet but it came back. and yes the staff are a bit frightning and unreasonable they wanted a deposit for something most hotels wouldnt cant remember what it was now but the night porter formidable as he looked walked us to our room each evening and i felt perfectly safe. the room was old but not really dirty the window didnt shut amazingly well but shut it did the view was terrible and had there been a restaurant i wouldnt have eaten there but cmon youre in nyc the city that doesnt sleep! it is just a place to keep your stuff and get the odd -- winks. you get what you pay for folkes if you buy primark tops dont expect them to be mistaken for chanel! there is a tv and seriously big bed and it is ok workable if youre on a budget. ofcourse there are untold numbers of nicer places to stay but id bet there is just as many worse. maybe we were lucky in receptio on our way out one night (it is not the kind of lobby you sit and ponder life in) a couple were checking in and the receptionist wouldnt let them see the room before they paid so it is not the best but by all means not the worst. we went for the -th july fireworks and my bday had a fantastic time. reccomend ny at that time of year as loads of free stuff from fireworks displays to concerts in the park. the hotel cockroach (that was our affectionate name and we did just giggle about it nothing worse) was fine for our stay. we interspersed it with business class flights one stay in the sheraton and an evening out at private members club soho house so we were either looking poor or rich. the expensive bit was a perk of my dads job and my boyfriend and i had to pay for the carter we had no money at the time and it did us proud! think about it the less money you spend on hotels the more you have for cocktails. top tips would be go to a yankees game and dinner at the trailer park tavern!',not_happy
id38511,' this is one of the better hyatt regencys ive stayed at. the lobby is well appointed the rooms are clean and modern and the service is excellent. befitting the location the hotel has a southwest feel--lots of terra cotta. the hotel is popular for meetings and conferences so you will see lots of people with name badges walking around. parking is $-- self park and $-- valet per night. of course there is a charge for internet though they waive it if you have a high gold passport status (platinum i think). connected to the hotel is a massive health club for which they charge $-- ($-- for gold passport members). the health club also has a juice bar which serves excellent sandwiches. the hotel has no fitness center of its own. the hotel does have a nice heated pool which can be used for laps. i had an upgrade coupon for regency club and even though they didnt have any rooms available on that level i got access to the lounge. frankly i was underwhelmed by the lounge. there is no view--there really arent any windows. just some tables a small buffet and a tv area. happy hour had some cold appetizers nuts one hot appetizer and some drinks. beers seemed to be free during hour. there was a continental breakfast with salmon bagels cereal etc. not sure if it would be worth the extra cost to stay on that level unless you had a big family to feed for breakfast.',happy
id38512,' our stay was even better than expected. we had been to nyc two previous times this year. during those trips we stayed at the hampton inn candlewood suites on w. --th st. the staybridge suites blew them away. the room was larger than expected for the city. contained a full kitchen w- dishwasher. views were amazing. the staff was helpful and friendly. special thx to jamie for going out of his way and around the block to hail a cab for our family. i will always make this my first choice when visiting nyc.',happy
id38513,' this was not at the level of quality that i am used to with hampton inn. many of the reviews indicated that it was old looking on the outside but updated on the inside. i would say that it is both old in and out of this hampton inn. the price was right and the location was not bad for times square eating out and broadway shows. the neighborhood is a little dirty but not entirely run down. i felt safe -- but it isnt the nice side of new york. the price reflects that it is in a strong working area of new york e.g. a lot of little businesses off of the main drags. shopping was nearby groceries were around the corner there were a few fast food restaurants nearby. in all the location was good i just wasnt thrilled with the level of quality. when we were here one of the two elevators was down and for a big hotel that was a major inconvenience. it was repaired within two days but those two days were a pain. there was also a timeshare salesman on the primary floor who nabbed us one of the days. it was inconvenient but no offensive. i just like paying for my hotel and not being pitched to buy something. the desk was helpful and they had a full-time concierge which was helpful. breakfast was standard for hampton but the eating area was not adequate for the morning rush. the rooms were on the smaller side and just didnt feel like the hampton inns i have stayed at on the west coast. old is the only way i can describe them. not entirely offensive but not updated and bright. i would probably consider another hotel in the future for the price but i would return if i couldnt find anything priced reasonably.',not_happy
id38514,' watch out - dodgy charging....... i have been double charged for the car service to the airport - that i booked via the hotel is concierge. ive yet to receive an acknowledgement from the hotel - though ive emailed them direct for assistance to resolve. perhaps theyll take more notice following this............',not_happy
id38515,' for the price is a very good hotel! it is clean the breakfast is good the employess are very atetentive always helping with informations. the parking helps a lot. the localization is great!there is tv mini-bar wi-fi calefactor and electric oven in rooms. i recommend!',happy
id38516,' instead of staying with the crew at a host hotel during my last trip i tried to earn some extra points with hilton. sadly this was not a good experience for me. the hotel is located in the medical district downtown and may have been attached to a medical facility of some kind. location is good but parking- not so much. the first impression was the garage where i assume doctors and staff park; sheerly based on the makes and models of the -- cars in total that occupied the entire first - reserved floors. the room wasnt anything to write home about. bed was comfy but curtains were affixed to the track so i couldnt close heavy ones when undressing (had to bring everything inside the bathroom) and couldnt open the sheers when i woke up. room service stops at --pm on a saturday and i was kind of hoping for it to run a bit later than that so i ordered breakfast for the next morning instead. they forgot to include the main part of the dish. of course i realized afterwards and the eggs werent cooked all the way through so i couldnt eat those entirely either. when i went down to the desk to request an updated bill i mentioned that i didnt recieve what i ordered and the concierge didnt apologize or ackowledge my comment printed a bill including the breakfast and asked me to turn in my key. next thing you know i am backing up in a parking garage with a line of two other cars because he forgot to mention i needed that to raise the gate. oy! not impressed! hope you have a better expeience than i did!',not_happy
id38517,' we had a very enjoyable stay in this european style hotel. this small well kept rememberance of paris is just the thing if you have travelled in europe and like their small hotels and pensiones. if you are looking for a modern hotel this is not for you. the owners and staff are caring and helpful. the rooms are adaquate. the elevator parisienne and the breakfast very good. location and price make this a bargain and a worthwhile stay in an expensive city for many travellers but not all.',happy
id38518,' well we booked a room here since my gf likes boutique hotels and laid back atmosphere they usually provide. this hotel was not in the area we thought it was in actually it was pretty far from what we expected. as it turns out that was a good thing. we werent to far from ocean beach which is a fun experience in itself and not to far from pacific beach as well. they provide free beach crusier rentals and we had fun taking those out to get around quicker. now the hotel itself is in a somewhat run down area and there isnt anything to see unless you bike for -- minutes but we had an adventure because of it. downstairs as all the other review say is fun. you can play board games get a drink and hang with a mixed crowd of people while enjoying a seat by the pool. the room is average maybe a little below. it was clean (other than stain on sheet) and for the age it was descent. but we need to point out that the age does make a difference. the bathroom is dated and the basic feel is a converted motel - into a retro style hotel. but then again we didnt stay in the room long so those facts didnt bother me. the staff was friendly and very personable which makes up for the hotels state of disaray. i would recommend this hotel if you are open minded enjoy people and music and like the out of the box experience that you cant have at a huge hotel. go have an adventure get a bike and cruise to ocean beach.. just doing that makes the day rememberable.. lol',not_happy
id38519,' my friends and i (eight of us) stayed at the edison from --th to --th november. when we arrived after a long and tiring flight the receptionist who greeted us was very abrupt and actually told me to wait over there . we had booked the hotel through thomas cook and there seemed to be some controversey over the booking but it looked okay to us. we had booked four double rooms which we thought were twin bedded but were actually one small double bed - good job we were all good friends!! i have since been into thomas cook and told them that when booking at that hotel a double room is only one bed. so be careful when you book. there were only two rooms ready for us so six of us went into our room on the -th floor. it was very cramped (you could only just walk round the bed) and smelled of food. the other room that was ready was on the --th floor which was very spacious. we managed to get the -th floor room changed after - oclock and we ended up on the --th floor too. this time the receptionist called marla was fantastic and very helpful and sorted the rooms out efficiently. the rooms were very clean and comfortable as was the bathroom. we had clean towels every day. the hotel is perfectly positioned for time square and there is a great self service cafe next door where we had a good breakfast and was also good for buying drinks and snacks. i would definitely go back but would make sure that i booked a decent room.',happy
id38520,' the customer service was non-existent the facilities were sub-par and im very disappointed in how i was treated despite the high price of the rooms. i arrived on tuesday may --. i had - expense reports that needed to get done and in order to submit them i needed a few documents to be copied scanned and emailed. i asked if there was a copy machine and scanner i could use since it was obvious that the business center in the lobby had neither. i went to the front desk with the documents in hand and asked if they could copy scan and email them to me. i was told that the copy machine was out of order and that someone was coming to look at it and it would be fixed later in the afternoon. i went back - hours later still broken. i got up the next day and asked again still broken. i explained my plight to a manager and was offered no alternatives whatsoever. i expect more from a hotel who has predominantly business travelers to be able to take care of their guests. i ate breakfast in the restaurant and the service was absolutely awful. i sat there for almost -- minutes before i was greeted. i ordered an eggwhite omelet with no cheese. i waited almost a half hour to get my order and of course it wasnt the way i ordered it. i had to get up to find someone to get my check. it took an hour and -- minutes to get out of there. i went to the hotel fitness facility and was hoping to watch the nba finals on tv while i worked out. none of the channels worked on the big tv or the small tvs on the treadmills. the facility also looked as if it hadnt been cleaned in weeks. unless there is significant improvement i wont be staying at this hotel again',not_happy
id38521,' we chose this hotel for an overnight stay in boston when location (proximity to dinner venue) was our priority. it seemed to offer better value for money than other similarly graded hotels in boston (why are boston hotels so expensive?) so we expected some hidden flaw but were very pleasantly surprised. the room was modern and attractive very clean and they accommodated our request for as quiet a room as possible. staff were cheerful friendly and helpful and we are particularly grateful for the trouble they went to to return the kindle we left in the room.',happy
id38522,' i think i had high expectations from the four seasons. i came with my girlfriends and had heard from them regarding how wonderful the one in hawaii was. this was my first stay here. i usually stay at the drake. the hotel was in a great location downtown and adjoins the mall and bloomingdales. i think first impression is key. upon check-in our room was not ready. this was near -pm when check-in should be available. mind you we just came from a - hour flight from san francisco and had been up since -am...all we wanted to do was check-in and rest and freshen up. they told us it would be an hour. we ended up wandering the city until they called us at around -pm. because of this i also lost my tom ford sunglasses - but that is another story. we finally check-in no call to see if we were okay in the room no appologies for the hurrendous delay no nothing. the room itself was nice with a view and very comfortable. the spa was nice but had better massages for less. they had fresh orange juice and coffee. upon check out - i asked for a late check out. they said no. i asked to talk to a manager and reminded them that we had a long delay checking in and the least they can do is accommodate us for a couple more hours. if i didnt pull this card i probably wouldnt have gotten this extension. i think i just expected more from this hotel and thought that customer service would be the difference and sadly it just didnt live up. i hope others will have a better experience...',not_happy
id38523,' this is a good hotel for a stopover close to the airport with a free shuttle.we stayed there for a two night stopover its close to the lax transit centre for buses and about a -- min walk to the supermarket. its very comfortable and i really liked staying there. only problem i had is the clock was wrong which i didnt realise i woke up at -am and it said it was -am which caused a slight problem but i should have checked it was right when i got there. other than that would recommend.',not_happy
id38524,' we just stayed at the milford and it was perfect! it is literally a minute walk in to the middle of times square and subway! rooms are fresh and clean and was cleaned daily with fresh towels each day! the rooms arent huge but why do you need a massive room your in nyc - hardly the place to spend time in the hotel room! will be even better when renovation completes- i would definatley return!',happy
id38525,' we stayed here for three nights to explore boston. it is a nice hotel to stay in. it is located in the back bay area so not in downtown. there are a couple of restaurants within walking distance and the newburry shopping - dining street is a - minute walk wich is pleasant. the subway station is about a - minute walk and brings you downtown or to the city park quickly. we had a panaramic room which had a nice view and a very light and sunny room. the hotel staff was very kind and helpful. unfortunately the inroom internet is always expensive at a hilton hotel. luckily it is free in the lobby and in any starbucks - mcdonalds though.',not_happy
id38526,' visited nyc with friends last year and stayed at the ace. when we arrived it turned out that they were overbooked and that they had placed us in a bigger room (weve booked the bunk bed room). i must admit we got a little excited. turned out for all the wrong reasons. the room was tiny without a doubt the smallest room ive ever stayed in. and that for --- dollar a night ! we could barely move around. the interior was great though. loved the old style door to the bathroom. the staff was okay a bit snobby but not unfriendly. it has a very good coffee bar (stumptown) which i knew from their (temporarily) amsterdam location. and i was pleasantly surprised by the breslin the restaurant attached to the ace hotel. they serve great food and home brewed beer. good experience but for --- dollar a night which we initially paid for a bunk bed room way overpriced. new york has better hotels for that price.',not_happy
id38527,' i usually associate this hotel chain with upscale properties. sadly this hotel has passed it is prime. the carpets are dirty and threadbare in places. (there was a patch under the desk in our room that was actually coming unsewn). the poor maintence man had to come to our room three times for a clogged toilet. (i know: dont say it!) the ice machines on - of the - floors were not working. the chrome on the fixtures in the bathroom was coming off. we booked our room through hotwire and the price we paid through it was just about right or even a little too much. they count on special events to fill the place. when we were there there was a soccer tournament nearby. can you imagine what that was like?! wisely the kids were banned from certain floors. now the good: nice personnel in short: id opt for other places nearby which are much nicer newer and cheaper. look for this crown plaza to be removed from the crown plaza line of hotels soon. it simply doesnt measure up to their high standards',not_happy
id38528,' excellent rooms excellent service and great location. it is close enough to all the places you want to go to in manhattan though cabs are usually waiting right outside the door if you want one -just ask the doorman as you step out. my one and only issue is the change they made to the bar a few years ago replacing a lot of wood with metal. not my kind of thing at all and i wish they would change it back asap. the bar staff are friendly and professional.',happy
id38529,' this hotel is one of the best located hotels on the riverwalk. their breakfast and afternoon hour saved us a lot of money and was a great way to start each night. i would highly recommend this hotel.',happy
id38530,' we stayed at the crockett for a conference and the place was fantastic. it has location location location. the remodeled rooms were fresh and clean the service was great and the staff exceptionally helpful and courteous. their conference sales staff helped us at every step of the process. everything was just as they promised and ready when we needed it. ps: just remember...if you want friendly service treat the hotel staff like friends not servants.',happy
id38531,' lovely perfectly located friendly--what more do you need. union station is less than a block away; starbucks is a block away and the restaurant here is wonderful if you want an upscale meal. wine is served at - in the lobby--if you are around--but why would you be when every smithsonian museum is within walking distance and each one better than the next.',happy
id38532,' i found an excellent deal on this hotel through expedia. i had communicated with patricia c prior to arriving about setting up transportation to & from the airport & where to have thanksgiving dinner. i felt i had a friend even before my arrival & was looking forward to meeting everyone. we had a warmfriendly welcome & were given a room on the top floor with an amazing city view. everyone of the staff was friendly & went out of their way to provide prompt excellent service. we were always greeted by staff whether coming or going & they had excellent advice on local spots. i do agree the bathroom lay out was small & logistically difficult & the door was not well sealed we could see the hall light around the door. nothing is perfect but our stay was pretty close to it! i do not usually return to the same hotel twice but will stay at this one everytime i visit the city. subway access is one block away & easy for connections. soho shopping & dining are a pleasant short walk. for the location it is relatively quiet since it is off varick & down a side street. there were always cabs available out front.',happy
id38533,' this was my first time attending the third thursday event. this event was designed to get the community involved into local charity. i had a great time visiting with collegues enjoying the dining and lounge experience while listening to some great music. the environment was warm and friendly and the service was wonderful. i would definately recommend the third thiursday is experience to my friends.',happy
id38534,' the website from whom we purchased our trip had airport trans free listed as an amenity. upon arrival i called to ask when the shuttle will arrive to take us to the hotel. the man said that they have an arrangement with another shuttle service. well to make a long story short we were mislead into taking a shuttle which cost us $--.',not_happy
id38535,' i stayed at the edison once again this year on my annual holiday to new york and cannot fault a thing - everything i requested was accommodated and the room was large and spacious and katalina on the front desk could not have been more helpful. i look forward to my next trip!',happy
id38536,' prepaid stay in advance by credit card. staff tried to keep part of a phone cash deposit paid upon arrival and it took some talking to get the unused amount back. staff charged $-.-- per piece of small luggage for holding it temporarily. staff refused to call taxi insisting on using unlicensed transportation of their choice without meter at a much higher cost and very hostile attitude. carpet was very dirty. staff is dishonest toward foreigners think twice before staying here. if you are looking for a bargain this is the wrong place to look.',not_happy
id38537,' overall we thought the holiday inn was a great choice to stay at during our vacation to san francisco. the hotel was centrally located and we felt very safe in this area while walking around. the rooms were clean and an average size. we arrived early and were given an early check-in. the front desk staff was very friendly. the concierge staff was the best! they answered all of our questions and suggested things to check out. the only drawbacks were the internet service in the hotel was very slow and it would have been nice to have an activity room for the teens to hang out in at night. parking was very convenient but expensive.',happy
id38538,' my husband and i stayed at the rouge hotel and loved it. we liked the funky feel and loved the location. a short walk to the metro white house and dupont circle. we had dinner in the lounge and were very impressed with the food. we will definetly plan another trip in the summer and wont hesitate to stay here again. the staff was very friendly and we felt very welcome.',happy
id38539,' recent stay in baltimore; - days at johns hopkins with family friend. location is hard to beat. easy cab ride to hospital or the airport (bwi). walk or cab to sights in the harbor. wonderful restaurants in the area even a whole foods and starbucks! biggest surprise was a multiplex on the same block. room was very nice roof-top terrace on the -th floor impressive touch. staff are helpful and know their stuff. breakfast has plenty choice and happy hour is ok could pass for a meal in some cases. excellent is hard to achieve in my book but this was not terribly far from it. highly rec especially if hopkins is the reason for the stay. wouldnt consider it a romantic spot but might work for a weekend in the city for two. overall a sure success.',happy
id38540,' very nice hotel clean and comfortable. my husband and i stayed here for the arnold classic in ---- it is only - miles from downtown columbus. the rooms were very nice with indoor balconies overlooking the lobby workout room and pool. amenities were also nice with a large pool and workout room. i loved the layout and openess of this hotel. great hotel at a very good price.',happy
id38541,' the chelsea hotel was recommended to me by a friend. reading about its history made me very excited to book a room there for - nights - price per night $--- including taxes. entering the lobby actually matched my expectations (a bit cheeky to have to pay the full charge of - nights upfront). but once up in my room and i already regretted having to stay there. it was very obvious that no maintenance had taken place during the last -- years or so. wires all across the floors and the ceiling dirty furniture smelly closets just disgusting. only very positive thing about the hotel is its location - couldnt be better in the heart of the chelsea district with cool restaurant bars and clubs and good shopping in walking distance. but overall conclusion - stay away from the chelsea hotel. there are plenty of other nice places to stay in the chelsea district.',not_happy
id38542,' my husband and i traveled the coast along rte - for a week. we stayed in - hotels along the way and this was definitely our favorite. we stayed in the aruba room ($-- a night). the room is small but the bathroom is gigantic. there is a whilpool tub which felt great after a long day of walking around. the room has a small fridge micro and coffee maker. they even give you a couple of plates and silverware tons of teas hot chocolate coffee and paper towels. free on street parking. we did not have a problem parking right in front of the gate either night. the aruba room is in the back so it was very quiet. loved the breakfast. one morning we had it delivered in less than -- minutes the other day we were a little disappointed it took a little over a half hour. you get one of - kinds of juice (a pretty good size glass) and can choose cereal and-or pastries (warm) in a basket. we ate on the patio both mornings while planning our day. would go back in a heartbeat.',happy
id38543,' the hotel itself is clean and in decent condition. our room was as expected. our only complaint was the breakfast which we purchased as part of our package. the restaurant was very busy and clearly understaffed. we seated ourselves after realizing tht is what we should do. we sat for over - minuets at an uncleaned table as that was all that was available. we were not even acknowledged. the meal was buffet but we had no utensils & were a little pressed for time. we finally left and passed by several people waiting to be seated - very unorganized. we spoke to the front desk telling them that they need to send a manager to sort things out. the clerk said she would leave a note - i am note sure if someone responsible was on site.',not_happy
id38544,' although you might not expect it from a hotel in the range of the gansevoort the incredibly helpful and courteous hotel staff went above and beyond to make my - month old’s stay an absolute dream! i highly suggest this hotel to anyone traveling with or without infants. richard o.',happy
id38545,' i booked here based on the price and proximity to the convention center it was about a half or a third of the convention recommended hotels. because of that i expected spartan accommodations but instead got a charming hotel nice lobby spacious rooms and free (albeit pokey) wifi. there is a restaurant in house and the staff at hotel and restaurant are ultra courteous. right across the street from the convention center a block from the light rail from the airport and a few blocks from the inner harbor restaurants and attractions. wonderful. gives me a whole new perspective on days inn.',happy
id38546,' we had room --- last friday night. good thing the room was free. wished we used our certificate at another hilton property. our room was very clean. we could hear noice all night long. i took my - yr old to the pool and a man let his - yr old in the pool and hot tub alone the child said he had floaties on. looked like he was going to drown to me. the mgr is reception was very packed. breakfast was so packed it was hard to find a table.',not_happy
id38547,' the edison hotel has very reasonable rates is clean and is close to broadway shows. the rooms are spacious and the staff is helpful. for a small charge we left our bags before and after our night is stay which gave us extra time to explore the city. the room did have a few quirks (squealing heater elevator noises and a stuck shower faucet) but if quirks dont faze you this place is a great deal.',happy
id38548,' just returned this week from the marriott marquis. this is a fantastic hotel right in the heart of times square - central to everything. i went with my two sons and our room was on the --th floor with tremendous views. the room was fairly large beds comfortable bathroom kept nice and clean everyday. we didnt encounter any problems with the lifts despite the hotel being full. i could recommend this hotel to anyone and would definitely stay there again if i go back to new york.',happy
id38549,' wonderful hotel. built in the twenties and the lobby and georgian room (breakfast and dinner eating room) are very much of that era. staff very friendly and helpful. rooms are reminiscent of the fifties but are in top condition and have modern facilities. expensive place to stay but it is a - star hotel after all.',happy
id38550,' at first we were put out by the bad critics the hotel had but we couldtn afford nothing else and the others which had a good price where a bit far from the center. the post hotel is nice the staff is nice and helpful. yes the elevator and the instalations are old and you have both options private barthroom or shared we got private! the bed was big nice and clean and the bathroom was fine as well it was a very easy stay and we were very happy with the location and the price of course it wasnt a five star hotel or a four or a three but if you want one then pay one!',not_happy
id38551,' overall everything was wonderful. the room the service the breakfast and wine reception. the one negative was our king room was located at the front of the hotel. so at night we would wake up to garbage trucks horns honking and police sirens. i would stay here again but request a room not on the front face of the building or bring earplugs.',happy
id38552,' very good value for the price. the doorman cornell was knowledgeable and helpful. the hotel is location cannot be beat for proximity to many sites of interest. i will stay here again. could have used a business center or lounge to do work while my child was asleep in the room',happy
id38553,' brand new embassy suites hotel. the four of us (- adults - older boys) stayed here from dec. -----th ---- for christmas vacation. you know what you are getting at an embassy suites. very nice clean rooms with flat screen hd tv in the outer room regular tv in the bedroom. good bed with premium bedding. premium furniture. fold out couch usable for sleeping. microwave coffee and refrigerator in room (good for leftovers from the chinese restaurant). cooked breakfast and happy hour. tiny indoor swimming pool. everything was as it should be but follow this advice: get up early for breakfast--be there by -:--am at the latest! by -:--am the breakfast line was a half hour long and by -:--am the details were exhausted (out of milk fruit yogurt etc. with no effort at restocking) youre just out of luck. no room to sit either (far too few tables to handle the patrons). and so the breakfast until -:--am is a myth. as for the manager is reception (happy hour) if your idea of a good time is waiting in a half hour line for a drink served by one (lonely) bartender then go for it. kind of hard to arrive early for that (-:--pm to -:--pm). better idea: bring some hooch from home and have a cocktail in your room. the help was courteous but clearly inexperienced (hotel was only five weeks old) and it took us quite awhile to have them give us the free internet access on our hilton gold card perks. then at checkout they had added $--.-- for it to the bill anyway and i had to get it taken off. in this day and age at about $---.-- per night ($---.-- per night plus $--.-- tax) to try to charge you another $-.-- per day for internet in your room is absurd. its a good thing we had the gold card with us. the rating is neutral-average due to the internet and breakfast problems--probably above average on everything else (if you and your kids are early risers). downtown location is great with a mile or so walk to all the tourist items. washington dc is great in that all the museums and monuments are free admission (your tax dollars at work). homeless people abound (same as any urban area in the usa). great place to stay but heed the above advice regarding the details.',not_happy
id38554,' i stayed here while attending the international quilt festival at the convention center. our late-night check in was quick and easy. the tempurpedic bed was very comfortable. hallway noise outside our door was very low always a plus in my book. restaurant staff was enthusiastic and upbeat and the food was very good. the hotel stored our luggage on the last day of our quilt show visit after our check out and there was no problem leaving our car parked there until we were ready to head home at -pm. the staff we interacted with were all very nice and eager to help. there was a charge of $-- a day for parking valet parking only but that is to be expected at a downtown hotel i guess. their driveway has a big dip and steep (though short) angle coming off the street and so i scraped both the front and back ends of my car driving in (although i didnt see any damage from it). i managed to avoid scraping the bottom on the way out but there were plenty of gouges in the driveway and road from others who werent so fortunate. i just dont expect that from an upscale hotel. it is very easy to get to the hotel and especially easy to get back on i--- north when leaving. i would definitely stay here again--wonderful visit!',happy
id38555,' this was a fabulous hotel! there were six of us- - adults and - children and it was rooms enough for all of us! the beds were comfortable and the pillows were amazing! everything was decorated stylish and modern and was very clean! we had no problems and we stayed for - nights!',happy
id38556,' my husband and i spent - nights in four seasons new york and enjoyed our stay. room was beautiful and the view of the city was great! very clean. check in was very quick. we were upgraded. overall we really enjoyed our stay.',happy
id38557,' we stayed - nights in a full en-suite room. the occidental is located around ----- mins from downtown which meant you can walk to the gaslamp area and catch a taxi back for less than $--. there are also regular buses outside up to the hillcrest district and downtown. the room was spotless almost sterile !! the bathroom and room i guess are functional but really do the job. there very quiet even with the regular low flying planes overhead. the staff are very helpful printing off bus routes info etc. the breakfast is in an ajoining building with bagels and a toaster a welcome respite from muffins and pastries seen elsewhere. with a price of $--- this was a bargin with street parking nearby - you do have to drive around to find a space but the area is good so no issues with saftey for the car.',happy
id38558,' i am writing this review not because i had any complaint about the hilton is property but because i think the reviews on this site are slightly misleading. when i read them i had expected the hotel to be of the level you might expect of a ritz or a four seasons. it isnt it is just a very good hilton showing all the good things of a high end hilton and no criticisms but just not a five star hotel. the beds are comfy the bathrooms great the service fine. the public areas are limited though which is partly why i dont belive it is a - star hotel. the bar next door mr dooleys was fantastic!!! i can not recommend it highly enough for friendly excellent service and really good irish breakfasts.',happy
id38559,' i was disappointed considering the many positive reviews i read. while the location was amazing and the staff lovely the hotel seemed run down. the room smelled like stale cigarettes and the place could use a paint job and new carpets. the most surprising thing was that the beds dont have comforters or blankets - just a sheet and a bedspread. a thin blanket was provided in the closet - but who wants to use a bedspread as a cover? the room was big though and fairly clean. it was fun being in the heart of time square but next time i will opt for a cleaner hotel off the beaten track.',not_happy
id38560,' everything about the edgewater was warm and welcoming. we walked into our room and there was a fire in the fireplace. the linens were beautiful and the beds were first rate. the lobby is comfortable and there are tables with games and several groups were seated playing cards. this is a waterfront hotel and is not in the middle of the city. however you can easily walk into town and it is very safe.',happy
id38561,' the hotel was under renovation when i visited so i had to use a side door but when my cab arrived there were doormen on the sidewalk to direct me to the right place. it is apparent sheraton has taken steps to minimize inconvenience during the construction. the construction wasnt a problem when i got to my room though. it was on a high floor as i requested and was located well away from the construction. i only wish the club lounge was open all day like those at ritz-carlton. i tend to sleep late and always miss out on the continental breakfast! the --th floor pool and jacuzzi had excellent views. the jacuzzi didnt work but it was nice to sit in anyway. i think they overcholorinate the pool though. it was nice to have changing rooms at the hotel pool; i dont like to wander through a grand hotel in my swimsuit on my way to-from the pool! pike is place cafe used to have such wonderful regional cuisine; theyve since replaced the menu there and for room service with the new sheraton standard. i like to experience regional cuisine when i travel but i must admit the carrot cake on sheraton is menu is to die for! guest service at this property is intuitive. when i asked the front desk for the location of the nearest cellular telephone store so i could buy a new charger for my cell phone the clerk produced a box of them from housekeeping. apparently a lot of guests leave cell phone chargers in their rooms and he allowed me to pick out the one that matched from the box!',happy
id38562,' we stayed in this hotel for a football game so needless to say the hotel was packed. despite the crowds of people the service was efficient and friendly our room was nice and quiet and it was a great location for an event at bank of america stadium. it was a quick (maybe - block) walk to the stadium. we also enjoyed the downtown location for walking to nearby bars and restaurants and it was easy on-off the interstate. our room was comfortable with all the required amenities. even with a lot of people staying at the hotel the parking and front desk were efficient and the staff kept people moving with speedy elevators and attendants.',not_happy
id38563,' woke up that morning pulled sheets down to discover we had slept in dead rose petals which means we had nasty dirty sheets. called front desk and all i was told was they could change sheets. too late wed already slept in it. we left before breakfast was delivered.',not_happy
id38564,' comfortable clean well located and great staff. the hotel is located close to the airport in midtown san antonio right crossing the street you can find stores barber shop dry cleaners carwash restaurants gas station and a super market. the area is safe and the locals are really friendly and helpfull. they offer complimentary breakfast free parkinglot and free national phone calls in case you want to call backhome often. at the frontdesk paul is the best always willing to help.',happy
id38565,' i arrived at the hotel on friday and was greeted by one of your friendly staff naaman who directed me to the check-in area. the staff upgraded my room to the --th floor and the view was spectacular. i requested a sewing kit and this was brought to my room immediately. the room was very clean and the bed and pillows really comfortable. food at the restaurant was delicious and the servers wonderful. the location of the hotel in the financial district is absolutely perfect and within walking range of many attractions and museums. i called my family and told them that this is the hotel to stay in because of it is location and easy access to multiple subway stations and attractions. the staff at the hotel were all so nice and friendly; and naaman especially took the time to arrange for a car to pick me up at the hotel and take me to the ball in upper manhattan and back to the hotel. naaman also showed me the best place to eat some ny pizza gave me detailed instructions on which subway to take to the macy is dept store on --th street and what the fare would be for this. your staff and the calm atmosphere at the hotel has contributed to a very memorable trip to ny. thank you.',happy
id38566,' a friend raved about this hotel and i wasnt disappointed. very modern clean crisp well thought out design (loved the blown up photos on the walls) fairly basic in terms of food (shared help-yourself kitchen in the basement) - but for the price couldnt have asked for any more. great location close to pike place market and very friendly and helpful staff. would definitely stay there again and again.',happy
id38567,' we went to chicago to visit friends and attend the taste of chicago. this hotel was in a perfect location to this event. it was about a - block walk from the taste which was on columbus drive. the hotel was clean very nice and it was a very large room. i highly recommend staying here and would definitely stay here again.',happy
id38568,' the onyx is a great hotel. the only issue we had was the location which is a bit of a hike to restaurants on hanover street. if youre coming to boston to see a bruins or celtics game however youll love the location which is about three block from the stadium were they play. the rooms are a little small but very clean and chic - very kimpton. you might want to park your car at the stadium is extended car park because the valet parking is pretty dear.',happy
id38569,' i went to new york with my boyfriend in august ----. we visited this site before we booked a room and went horrified while reading some of the reviews. so we just wrote down the address and didnt book a room til we got to new york. i should also add that neither one of us were -- at the time. we had heard that itd be real hard to get a room when youre under --. so we got a room at the cosmopolitan hotel but could only stay there for a night since they were booked. so we had no choice but going to hotel carter. we loved the atmosphere in time square so we were on a good mood when we arrived to the hotel. the person who helped us check in were a latino guy a very friendly and helpful person without overdoing anything. the hotel looked desperate for a makeover. so we checked in and went to the room. i was really happy when i saw such a nice and clean room. later that day we discovered the bed sheet had some old dirty blood stains but since i slept with my pajamas on and a bath towel underneath me i didnt mind it. our bathtub had a very weird stain it looked like a bloodstain or something but that was alright too. we just took quick showers so it didnt bother us. the african-american man who sits in front of the elevators was a nice man as well he talked with us and made our stay there a bit nicer. we didnt have cleaning service for our entire - days stay. but come to think about it we were glad we didnt want people in our room anyway. we went out - in the morning and didnt come home til -- in the evening everyday. so we didnt notice any weird smells coming from the deli. we didnt go to new york to stay in our room the entire time we just wanted a cheap place to put our stuff in while we were having fun! if i want to take long showers or watch tv i could stay at home. we spent all our money on shopping eating great food and we also went to the broadway show sweet charity. it is all about what you priority. + the location - we could stay out every night and didnt feel afraid a single time. the price - couldnt find anything better were you dont have to share a bathroom the staff was friendly every time our parents called many subway stations nearby great places to eat nearby always someone at the front desk we had air condition in our room - a little dirty and old tv didnt work bed sheet was dirty tv didnt work too good but we managed to get the good channels. hbo and nbc! id recommend this hotel to students or low-budget travellers. you can email me with questions if youd like!',not_happy
id38570,' i booked my room at the seattle westin after having a great experience at the portland westin. the two hotels really cant be compared. the westin seattle is an over-priced hotel with few amenities. my room on the --th floor was adequate. the bathroom was tiny (two people wouldnt fit in there) with a small tub-shower combo. the heavenly showerhead had no water pressure and i had to sqaut down to get my head wet because the shower head was placed so low. the couch in the room had suspicious stains on it as did the curtains. the walls were scuffed up too. the wall colors were sea-foam green and just seemed tired and worn out. room service is out-of-control. a breakfast of just oatmeal would have cost me over $--. the small cafe was adequate but was limited on choice there too. parking at the westin is $---day which is ridiculous and they dont offer free wi-fi. be wary of conferences and events taking place in the ballrooms. a fraternity was holding a winter ball and their behavior in the lobby was outrageous-- drunkeness making out one girl is dress was even rolled up to her waist. i dont think i will stay at the westin seattle again it just didnt meet my expecations.',not_happy
id38571,' we arrived late into the night but although it was busy were welcomed a couple of questions answered and were processed very quickly by the assistant manager. nice to see they still help out at unsocial hours. our room was very nice although a large person would have struggled getting into the bathroom! very comfortable bed and quiet aircon to ensure a good sleep before-after traveling. coutresy bus every -- mins to-from lax and we didnt hear planes at night. probably as we were inside the building with our window opening onto the corridor to gain borrowed light - this meant we had to pull a roller blind down for privacy but the effect was excellent - silence. lovely pool rooms spotlessness clean plus above average toiletries and coffee with pots of liquid creamer not those horrible sachets. we asked about checking out late as our flight wasnt until ---- pm - extra $-- to keep the room which we thought wasnt too bad or they could keep luggage in a baggage room while you used the buffet- fitness centre-pool - pool has a change room. the free wifi was excellent and as fast as mine at home. id stay again!',happy
id38572,' we were a big group of people and selected this hotel and we stayed there for - nights. it is an average hotel. we walked to staples center from it (-- mins) and it had a parking garage (very narrow spaces for our mini vans) and an outer parking lot. the pool wasnt really open from -am on like it was said. one day the cleaning lady turned on the ac and when we returned at night we were freezing but they gave us a small heater.',happy
id38573,' a very unique hotel with some very cool history...but who sleeps in a museum with deferred maintenance? the armoire in our room was broken musty smell in the hallways noisy ac and being across from the flux night club pretty much guarantees you wont be sleeping until - am or so. their website like their maintenance and old -- inch tv is need updated. there is no tea and the dining is basically breakfast not that there arent a ton of places to eat in the area. you would think that you could at least get coffee included in the deal. we were on our way out and poured ourselves a couple cups from the self-service on the bar area when much to our surprise a server appeared from nowhere and asked us for $-. a fitting end to our first and last stay there. well stick to the solimar next time in town.',not_happy
id38574,' super value for money great location room were fine but dated cleaned everyday friendly staff definitely stay there again.',happy
id38575,' we were in town for new year is holiday and wanted a place close to our points of interest which was shopping and the cotton bowl. this hotel was the perfect place to stay. there are - restaurants on the same block of the hotel (red lobster olive garden outback steakhouse and cheddar is) that makes it very easy to find good food close. we walked to olive garden for dinner one night and outback steakhouse the second night. the holiday inn and suites is located on the other end of the block and we saw people walking from it to the restaurants also. our hotel was clean safe and newly remodelled. the room was a bit smaller than expected but for two people it was very accomodating. the kitchen was helpful as we like to have a cup of coffee and eat breakfast before heading out for the day. we were not afraid to walk to our car when we came in late both nights as the hotel seems to be in a nice part of dallas. there are two upscaled apartment complexes across the street from the hotel along with the restaurants on the other side which made us feel much better about the location. the hotel within - miles of the northpark shopping area as well as the galleria and the night life of lower greenville avenue. there is a dart public parking lot - miles south on greenville ave where you can park and ride the dart to any part of dallas you want to go. there are other dart locations closer but no public parking. believe me dart is the only way to get around in dallas especially if you are wanting to go to downtown dallas. when we return to dallas we will likely stay at the extended stay again. i would highly recommend it to anyone. its very easy to find at the corner of i---- and greenville avenue.',happy
id38576,' this is a real gem in austin! the spacious suites included a full kitchen - tvs sofa chairs plenty of room for luggage and lots of comfort. some of the décor seemed a little dated but that was ok for this trip. they didn’t have hdtvs but the cable was adequate and the free wifi was nice. evenings (except sundays) included a snack and drink time which was generous and delicious. the breakfast has all the usual fruit coffee juice etc. but also included eggs waffles or french toast sausage biscuits gravy some natural oatmeal bagels and worlds of other foods. part of the satisfaction of staying here was knowing they are “green” so we were helping out austin by staying here. it was a nice secluded location and quiet hours that started at -pm. that all added up to a restful weekend.',happy
id38577,' we had booked for three days and ended up booking this hotel for three further nights we enjoyed the stay so much.fantastic location - blocks from union square and one from china town.the staff were so friendly and professional and it was great value at --- a night.lovely room nice toiletries in bathroom.',happy
id38578,' quick check in friendly desk clerk room was clean and comfortable with a view of the harbor bed was comfortable nice flat screen t.v with small fridge and microwave. free wi-fi as well was great. close to freeway. parking is ok. would stay again.',happy
id38579,' we stayed here during a long weekend celebrating my son is birthday. the front desk staff were great and gave us a complimentary upgrade because of the celebration. the nightly reception and full breakfast were great. the hotel is within walking distance to the metro. we will certainly stay here next time we visit dc.',happy
id38580,' our room not only had air con that was so noisy we could not use it . outside our window was ? hey a noisy compreser . with hey ! another compresse next to it . the windows were very dirty .there was hair stuffed into the waste pipe in the bathroom . when i mentioned this to the desk they replied . if you get down early enough in the morning we might have another room for you . ** are you sure ** when we ask if we could leaver our cases for - hours before our ride to the airport our reply was sure - dollar for each case did we have our own security guard ? the lady said its only - dollars . anyway the bar staff were great . especially mike .would we go back . think about it ?',not_happy
id38581,' i chose this hotel primarily for the price and location. as a single traveler i felt safe. however the walk to the metro was much further than i thought (particularly not pleasant in the bad january weather). the walls were very very thin. it was a disappointment to have to pay for breakfast. overall the rooms and bathrooms were very well appointed though. the staff was very friendly a accommodating. i would stay here again but would bring earplugs and walking shoes to take advantage of the reasonable prices.',not_happy
id38582,' this is a great hotel. my daughter and i wanted a quick get-away right in the heart of things. the tuscan inn is right at fisherman is wharf and a - minute walk to the cable cars. rooms are small but tastefully done very clean and the staff friendly and helpful. we would not hesitate to recommend it.',happy
id38583,' stayed at the hotel for one night after an out of country trip. the staff was very nice and the beds were comfortable. however upon check in there was hair all over the bathroom floor. yuck! the room could use some updating and i think they might be planning a remodel as some gentleman came and measured everything at the hotel on the morning we were leaving. the pool is indoors and has windows to the lobby and hallway by the breakfast area. it is very small. also the hot tub was out of order and being fixed while we were there. there is free internet access and computers in the lobby which was nice. the breakfast is minimal and if you cant or dont eat gluten there isnt much to eat. i have celiacs disease and cant have any gluten so i was only able to have yogurt juice and a fruit cup. everything else was bread-cereal-waffles-donuts-muffins etc. some hard boiled eggs would have been nice. ive stayed in quite a few of the hotels in the area. this one is ok for a budget hotel and just a quick stay.',not_happy
id38584,' a friend and i stayed one night at this modern boutique style hotel. we booked through hotwire. originally we were reserved a queen bed but the hotel was able to accomodate our request for two double beds upon check-in. our room was on the --th floor and quite spacious which was a pleasant surprise. instead of valet parking for $---day we parked in the lot right across the street for $---day on weekends or $----- hours. the red fin restaurant has a good hour menu starting at --pm. would highly recommend this hotel.',happy
id38585,' all round one of the best hotels for the money all round.staff were great friendly and helpful rooms were comfortable clean beds were great. awsome lounges in the lodges with food and snacks.location is a -- min from downtown - from seatac',happy
id38586,' we stayed inbetween christmas & new year - busy busy busy. the location couldnt be better if your looking for the vibrant new york with lots going on around you then you are in the right-place. we had a room overlooking time square which gave a brilliant view of what was going on below. there are bright lights & some background noise but the thick curtains kept it to an acceptable level. i cant fault the hotel staff on every occasion we asked for help it was given with enthusiasm particularly when making sure we got to the airport after being let down by our taxi - they went above & beyond to make sure we made it to jfk in time. we had wonderful breakfasts at the crossroads good food & lots of it which set us up the rigours of the day ahead. the hotel was within walking distance of nearly all the sights & shops that we wanted to visit in new york.',happy
id38587,' we had a room with two queen beds that we were told had been completely renovated. everything in the room looked new and the bathroom was done in marble had mirrors everywhere two sinks and a very large shower. room comes with microwave and refrigerator which was very nice to have. location cant be beat if youll be doing anything regarding universal studios or touring hollywood blvd. even all the burbank studios were only a seven minute drive away. the room we had did face very busy franklin and it was indeed loud with traffic and pedestrians. if youll be sleeping with the air conditioning on however you cant hear the noise. only downside is the rooms could have been a tad cleaner. however if youre not too particular and dont go looking for dust and dirt you wont really find it. if possible ask for one of the renovated rooms. i would definitely stay here again.',happy
id38588,' my husband and i recently stayed at the rennaissance after a quick trip from to boston to visit our daughter who goes to college in ca. we needed a hotel to stay at near the airport as our flight out was leaving at - am. i read the reviews of all the hotels near lax in tripadvisor and chose the renaissance based on the feedback. we were not disappointed. the hotel was convenient clean and very very quiet. we felt like the only guests in our part of the hotel. it might even have been a bit creepy if i was traveling alone on business. but that does not take away from the well-appointed room and the absolutely divine bed and linens. the pillow-top bed with the soft cotton sheets and duvet were bliss. i dreaded having to get up early to leave as i wanted to luxuriate in the linens all day! the windowpanes must have been tripled-paned as we could watch the planes land but did not hear even a slight engine noise. the registration staff was competent but not overly friendly. the early morning (- am) coffee and continental staff were kind given the early hour. it was nice to be able to grab a cup of peet is coffee before having to face lax. the shuttle was on time and one can track its progress with their touch screen kiosk in the lobby. it certainly eased our getting to the airport on time anxieties. once you are on the shuttle the automated voice even tells you how long it will be until you get to the airport. nice touch. all in all i would highly recommend the rennaissance for overnight travelers who need quick access to the airport. i am not sure i would make it my first destination option if it was my first trip to la. the area around the hotel is asphalt car rental agencies and industrial complexes. pretty grim. but for an overnight it is ideal.',happy
id38589,' this hotel provided a wonderful base for - nights over the last - weeks. the location was terrific - close to some of the very best historic and tourist locations for boston easy access to the metro line. the hotel itself is beautiful - inside and out. when you come back to the hotel after a day out you really feel pleased to be staying in something so elegant. i believe the rooms have been refurbished recently. initially i thought they might be a little bland from pictures on the internet but in fact they just feel very classy and are in keeping with the stately nature of the hotel. staff were as usual extremely professional and friendly as in every fairmont ive stayed in. and like many other fairmonts they have a dog who flops around reception and just makes you smile. we ate and drank it the oak bar which was very impressive very cool and buzzing with atmosphere.',happy
id38590,' this is a hotel which has recently gone through some major renovations which have vastly improved not only the rooms but also the service. hospitality rooms offered hour munchies for free but an honor system self-serve bar. ---hour computers with internet access (a bit slow but available) and daily paper. the new chill-out section outside the lobby replaced the old koi pond but kids will love the expanded pool with slide and play areas. the poolside bar offered a late night menu with excellent ropa vieha (sp?) sandwiches and good drinks. however this is the same hyatt breakfast menu we had experienced in kauai and the eggs in a pot and sticky-bun french toast cannot be beat. have room service delivered now that they put the comfy contemporary chairs and table on the balcony. it is a great way to watch the kayakers-boaters-crews in the bay while you wake up. the rooms on the corners of the hotel are the best since the bedroom has it is own little alcove unlike the other rooms. try to get one of these and youll feel like it is truly a suite even though it is not separated by a wall. excellent customer service sets this hotel apart and no matter if youre on the west side watching the ocean or on the east side watching the harbor and fireworks from sea world saturday nights this hotel will exceed your expectations! we checked out the penthouse during a party and it is amazing but the kitchen does need updating. (no kitchen in most rooms)',happy
id38591,' we just returned from a week-end in austin texas with friends to attend a wedding. we were not familiar with austin and chose the omni south park. we were a party of seven and chris and the staff helped us arrange transportation to and from the wedding venue. everyone at the omni was helpful and friendly and we appreciated the terrific service.',happy
id38592,' i was in jacksonville for two days to attend a dear relative is funeral. i arrived at a late hour and found my room easily; it was inside a secured area adjacent to the pool and very clean. the bed was firm and quite comfortable and i was not disturbed in any way even though i---- is practically right outside the door. ramada-baymeadows is ideally situated on the south end of the buckman bridge with all necessary amenities including restaurants shopping and gas within a mile of its location. it is approximately -- minutes from the jacksonville airport if using i---- (orange park side) recommended during construction on i--- this facility is an older one but is well-maintained and very quiet. the refrigerator microwave toiletries and coffee supplies in the room were handy and welcome but i was most delighted to discover a standard-size iron and ironing board. these assured that i looked my best for the solemnities and subsequent get-togethers. staff were all friendly and helpful. the room rate was more than fair. thanks ramada-baymeadows you made me comfortable at a difficult time and i will definitely book a room with you when i return to jacksonville again.',happy
id38593,' this was a very nice hotel. although it was not right in the middle of the action it was close enough to walk to time square and catch a bus to other attractions. it was also only a few blocks from the empire state building. the -pm wine and cheese hour was a nice touch. the room was nice and the beds were very comfortable. the staff was very friendly and accomodating.',happy
id38594,' i stayed here with family and friends for my --th birthday. the lady at the front desk was very friendly and fast. we went up to our room and it was immaculate and very appealing. later on when were getting ready we discovered that for four girls getting dolled up for an evening out there werent quite enough mirrors. there was the bathroom mirror a large stand up mirror in the corner of the room and a little light-up magnifying mirror that you could move around the room. we really needed one more but we somehow made it through anyway. the food-bar in the room is ridiculously overpriced so make sure you bring your own snacks and booze if you are the type to drink and snack in your room. for example you can buy a small bottle of water for $-. what a deal (and it was expired!). however you can grab a free bottle of water on your way out if the tub right by the entrance to the hotel is stocked up. quite thoughtful. when we got back to the room after our night out they had turn down the beds and left us little mints. yum. we were a bit intoxicated and brought some of our friends up so we were a tad bit loud. we got a noise complaint within ten minutes. oops. the guy that called was very nice and just doing his job and he politely told us to be quite. we tried really hard and didnt get another call about us. hooray! the beds and pillows were totally comfy and i dont think it was just because i was drunk. they have a complimentary breakfast for guests so we went down to enjoy that in the morning. a nice selection of the type of stuff you would expect to find for a continental breakfast (eggs bread cereal fruit oatmeal juice etc). overall everything was great and i was quite with the experience.',happy
id38595,' we stayed at westin two nights. the rooms were clean and nicely appointed. we had no problems with service. their parking system is soooo confusing. there is a fee for parking even though we were staying in the hotel. if you self park you have to pay an extra $-.-- if you want to leave during the day. in addition we were given a voucher at the front desk which prevented us from being charged $--.-- which is the charge if you are not staying at the hotel and instead we were charged $--.-- per day. having two tickets to keep track of and then trying to figure out the process was a nightmare. i booked this hotel because of the pool. however it is rented out to the public and there were probably -- young women partying at the pool taking all of the chairs and playing music really loud. there was nowhere to sit so i had to sit in my room instead. sunday morning was a little better yet still young people with loud music and alcohol. the front desk area is very stark and looks similar to an airport check in area. i dont think we will choose to stay here again.',not_happy
id38596,' hotel staff was very friendly the manager was really nice as well the hotel was clean breakfast was wonderful it was more then i expected.',happy
id38597,' i stayed at the westin while on an intensive project. checking in at - am i was given a room number and key for a room that was already occupied. exhausted i had to go back to the lobby and get another room. ive never had this kind of experience at far less expensive hotels. it hsould be noted that the room was beautiful and the bed was very comfortble for the four hours i spent in it.',not_happy
id38598,' i spent -- nights at the madison in early january and found it an excellent place to stay. service at every level was excellent the room was comfortable and the location is terrific for business or sight seeing. there are some great restauarants within a couple of blocks and even though renovations were going on the fitness room was more than adequate with weights running machines a bike etc. the renovations did not bother me at all. i experienced no noise though there were water shutoffs these were during the week when i was working but may have inconvenienced travelers who neded to be showered by --am on the days water was off a recommended hotel.',happy
id38599,' we just arrived home from a weekend stay at the boston harbor hotel and literally ran straight to my computer to type this review (if it wasnt annoying to type on my phone i would have done it in the car). my husband and i left our three-month old baby at home for the first time to share a quiet weekend away for my husband is birthday. from the second we pulled up at the hotel our experience was amazing and surpassed every expectation by -- miles!! i did tell the reservations agent that we might bring the baby with us so there was a crib with johnson and johnson baby products waiting for her. we reserved the standard city-view room and it was absolutely stunning and huge! when we returned to our room in the evening there were milk and cookies for the baby (that stayed home =( ) and the turn-down service was superb! the lights were dim the music was turned on low there was water on each end table and slippers on both sides of the bed. the concierge recommended atlantic fish for dinner and it was delicious! perfect special birthday dinner! the staff were extremely helpful with any questions-concerns we had and every person we encountered was eager to help. thank you for making our first weekend away from baby enjoyable and memorable! we will be coming back next summer with baby for sure!!!',happy
id38600,' the hotel and it is staff were very welcoming. the room may have been small but there was ample wardrobe space and lets face it you dont spend much time in your room when you are in new york! the whole hotel was beautifully decorated in an art deco style. the beds were comfy and the bathroom clean which is all we were bothered about. the included breakfast buffet was an added bonus and very rare in a new york hotel. the hotel was a short walk to times square and practically next to macys but the best bit by far was the fact that you had the most amazing view of the empire state building and at night on the rooftop bar when it is all lit up you get some fab photos.',happy
id38601,' this motel had the friendly staff- they would go out the way to help you out! the breakfast was delicious every morning and enjoyed the manager is reception on wednesday. this motel is perfect for traveling to different tourist locations and restaurants. we would recommend this motel to everyone. the staff were excellent!!!',happy
id38602,' my spouse had a conference at an alternate hotel but we came early and first stayed at the holiday inn riverwalk. it was delightful. we had a large room with a balcony overlooking the riverwalk. the hotel had ammenities like a parking garage connected to the hotel which was easily accessible and convenient. the hotel was beautiful and the staff very friendly. room was clean and pleasant. when we moved to the hyatt for my husband is conference i was disappointed after staying at the holiday inn. location was also superb very close to some nice restaurants and the theatre. i would recommend this hotel to anyone and plan to visit there again.',happy
id38603,' the rooms and location were great. but the staff was incredibly helpful and friendly throughout our stay. they had great restaurant recommendations fun hour in the lobby and a wii set up for anyone to play! we had so much fun at the hotel we were sad to leave!',happy
id38604,' my husband and i had our wedding at the az grand resort november ---- and it was absolutely wonderful. our guests could not get over how beautiful the view was and our wedding planner melanie really kept things together making our wedding a night to remember! our guests are still talking about it. the rooms were a bit pricey and they did charge us for more guests than we had which was a complete misunderstanding but the overall atmosphere was so fun. thank you az grand for making our wedding the best!',happy
id38605,' this is the second time i have stayed at the hyatt house. i thoroughly enjoyed my stay here. the customer service is exceptional. the front desk staff to the valet guys to the kitchen staff all were very friendly and helpful. the rooms are super clean. the kings have their own kitchenette that is equipped with dishes. the doubles dont have all the amenities like a kitchenette but are still nice. the complimentary breakfast is awesome; the omlets are wonderful. the location is in the heart of uptown charlotte; within walking distance of the epicentere the arena and the transit station. the second time we stayed we were near the pool and it got loud at times but other than that great overall experience.',happy
id38606,' special mention to anthony vogt-..yasi hafezi-...and steven lopez...they are a commendable asset to your fine organization.',happy
id38607,' airconditioning wasnt working room was too tiny dark and congested didnt sleep very much. comped one cocktail and free wifi should have comped the night stay....next day got moved to slightly bigger room with zircon working. got a better sleep but decided to move out and stay at the intercontinental at same rate $---. service was friendly although manager should have comped the room. would not recommend....',not_happy
id38608,' this is a great location just minutes away from the piers and cable cars but it was over priced for what it was. parking was $-- per day in addition to the room rate and breakfast was also extra. the staff were friendly enough and the rooms clean and what you would expect from holiday inn but our room was not ready when we arrived and the consierge was amost just plain rude. a pleasant enough hotel in a great location but not sure if we would stay again because of the price.',not_happy
id38609,' my family stayed here for a five days and it was great. the only complaint was the shower curtain in our first room had mold the cordless phone had no batteries and the pullout in our king room was supposed to be for the two kids but barely fit a ten year old... they corrected it by upgrading us to two doubles and a pullout and it was fine (although the shower curtain in this room still had mold...) hint: the government rate was substantially lower than the posted rate.)',happy
id38610,' my husband and our two boys stayed here for a quickie denver trip. the location is great (two blocks from the --th street mall)! the staff was super friendly and helpful. the pool had just been cleaned and was immaculate! the hot tub was large and very nice. we received a free breakfast with our stay and it was pretty good. the rooms are pretty small and basic but have all you need and the rooms are clean (which is what really matters). it was not luxurious but nice. we would definately stay here again.',happy
id38611,' the service value and location were great! east to fin and very comfortable. felt self since access to all rooms are through the hotel lobby. we were very tired from our travels but they made the experience above and beyond for us. thanks again red roof inn!!',happy
id38612,' my wife and i were attending a reunion of her hospital unit from the vietnam war era; attended by more than -- people.we had a river view room with a queen bed. the view from our room was worth the price of the room. from the moment we checked in we were impressed with the outstanding front desk and housekeeping staff. the concierge went above and beyond providing outstanding service. when he found that we had made dinner arrangements at keefer is an excellent steak house at the end of our meal our server informed us that our dessert was courtesy of the hotel concierge. i am a disabled veteran with special dietary needs that the restaurant cheerfully accomodated. great food at a reasonable price. overall our experience in chicago was equal to that of the top hotels of bangkok shanghai kathmandu or new delhi.',happy
id38613,' spent - days in phoenix on leisure and booked directly with hilton honors @ $-- weekday and $-- weekend rate. location of the hotel cant be beat within a couple of minutes of the airport and a bunch of freeway on-ramps but in a quiet business area. despite the location i could not hear a single aircraft or car during our entire stay. the hotel itself is large --- stories high surrounding a central courtyard with a large swimming pool and sauna and an area with numerous canopied tables and chairs for lounging although no one could be seen lounging due to the heat. we had a room overlooking the pool with the bedroom facing --th street but again no street noise or sounds from the pool or street due to the excellent sound insulation. we had a standard one bedroom suite with a sink fridge work desk pullout couch and a separate bedroom. a large (-- ?) tv with hd channels (yowza!) in the living area with another standard tube tv in the bedroom. the bed was very comfortable with your choice of feather or foam pillows. large bathroom with complimentary bath products (that barely fit in my suitcase : ] ). included in the room charge was breakfast in the belvedere restaurant that also serves lunch and dinner so youre not stuck down in a converted laundry room or basement. the buffet breakfast is good with hot eggs bacon sausage and the usual fruits cereals danish muffins etc. very good value. if youre up before breakfast they have a muffin and coffee station for takeouts in the morning. (did i mention the warm chocolate chip cookie on check-in?) we usually accessed our room from a rear (all entrances require you use your hotel keycard) parking area next to the hotel shuttle buses and we always felt safe and secure day or night. metrolink and buses stop right close by the hotel but we opted for a rental car. (how do those phoenicians stand outside in --- degree heat?) we also made use of the excellent workout center adjacent to the pool with a couple of super-duper treadmills and elipticals (with flat screen tv is attached) full set of free weights exercise balls and another giant flat screen tv and of course the dreaded scale! there are even small laundry facilites on each floor and ice-vending machines on every other. last but not least the staff was uniformly warm and welcoming. from the assistant manager who checked us in to the room maids who kept our room immaculate despite our best efforts to the laundry room attendants who always greeted us when we passed by. great hotel which i highly recommend.',happy
id38614,' stayed - nights this past weekend fri. was great the kids had a blast everything was nice and clean not to crowded! sat. was not so great the water park was packed we had no where to sit people reserved all the eating tables with their clothing and stuff wich should not be allowed unless they are actually sitting there! the food line was forever long all day so our family didnt eat all day and when we did decide to wait the line the soda machine was broke so you couldnt get anything to drink other than water beer or gatorade! sat. night we couldnt sleep at all the people next to us were very loud and hitting on our door all night kids were running up and down the hallways being very loud at late hrs. i dont think i would ever go back unless they cut back on the waterpark capacity just way to crowded and set some kind of quiet time after hrs not a good place for little kids trying to sleep at night!',not_happy
id38615,' we had a really fun weekend in this hotel. it is a comfortable clean hotel which good beds although the bathroom is a bit small. the hotel is on walking distance of the capitol and the busy night life on -th street. good value for a weekend away.',not_happy
id38616,' my husband and i have stayed at the park central for a few years now and we have never been disappointed with our experience. from our last stay they have updated the restaurant bar and lobby and we were so pleased with all the new updates. our room was very spacious and clean and all the staff from housekeeping to maintenance to front desk were so friendly and helpful. as we stayed there before we were welcomed back with a welcome letter and box of chocolates from the gm nice touch. the park central is our home away from home.',happy
id38617,' (im an avid ta reviewer as you can see from my monogrammed trip advisor hat in my profile pic) i just came back on yesterday from a one night stay and although the hotel is in a great location (we visited the zoo) it could still use a little work. when i made my reservation online i requested an early check-in but according to the front desk clerk when we arrived (around -- noon or so) the rooms were all booked so we had to wait until -pm check in which was fine but i requested a crib for my - month old and that wasnt brought to our attention being that she could read our notes on the reservation when we came in. in my personal opinion the desk clerk could have a been a bit nicer or at least learn how to speak to customers in a way that would not make one feel unwelcomed or uncomfortable. i believe she wasnt warm with my husband or myself. ( i understand people have bad days at work but when youre working with the public you have to learn how to set aside your personal troubles) we had our --yr old w-us so the beds were big enough for all - of us. in my opinion its more a family type of stop and go hotel being that the zoo and seaworld are nearby - so lots of children are to be expected...not a really quiet hotel. the hotel itself is clean and the rooms are decent and clean the pool area is small and closes at --pm. there is a breakfast room on the -th floor - the continental buffet closes at -am - my husband and i got there at about -:-- so it wasnt bad but as soon as it is close to -am watch out - there was a swarm of people trying to get there at the last minute which made for uncomfortable maneuvering. the thing i liked was that you had to have a hotel key to get into the elevator from the parking garage (which by the way is -.-- a day to park) so not just anyone could come into the hotel. if you wanted a late check-out it would be $-- more up to -pm. our overall stay was not bad but the parking could use work as well as the warmness of the front desk clerk.',not_happy
id38618,' booked via priceline and didnt know what to expect. however very pleased upon arriving top notch service location and look & feel. had a great stay and will stay here next time in fort worth others in our group stayed at other hotels in the area all agree renaissance worthington is the nicest.',happy
id38619,' dont be sucked in by the hollywood idea of this hotel. the bathrooms have no counter space and the shower is terrible. there are a type of spanish rounded tile on the stairs which are everywhere and it is very difficult to walk in business heels let alone fashion heels. unless i have to for an event i will never stay at this hotel again.',not_happy
id38620,' i have been kind of spoiled the last year spending it in south east asia for leisure. in that time frame i stayed at - different marriott is in different cities and countries. once you have reached the gold and or platinum level within the marriott chain it is hard to beat the level of service and amenities offered from the hotels there. specifically the lounges where all hotels offered full on open bars (one table of - guys next to me would order - different alcoholic drinks at one time and did so many times and the marriott lounge waitress would provide this without a winch). me one at a time. that along with the level of service from the staff and amenities in my opinion is second to none and that includes the last - summers traveling europe and staying at certain marriott is there too. with all that said the marriott copley fit my need and offered great service as well. the lounge did not provide the same large quantities of food that i had grown custom to in asia and the bar was an honor bar where you had to pay but the view was spectacular and having the lounge to sit and relax was very nice.. the check in was about as efficient as any marriott i have been to. i am not sure of the young ladies name but she was of chinese decent from hungary and she was spot on and i comend her on her level of service. my platinum level gift arrived within minutes from an incredibly nice marriott staff member and i was able to relax in a very vice room with pretty much anything one would need. great water pressure in combo shower bathtub. large flat screen tv sitting desk side chair with table and large king size and very comfortable. due to it being the beginning of thanksgiving week the rates were very reasonable and though i did not get up in time for the breakfast understand it provides quite a bit and more than enough to get the day started. a late - pm check out was not an issue and may have to do with it being a slow week during thanksgiving but nice all the same. the hotel is close to many attractions and as others have stated it is connected by covered walkways to a large shopping area and to the westin hotel which just allows you to walk indoors to get to other attractions in the city without being outdoors which might be a plus on rainy days. so even though i miss the hotels i stayed in throughout south east asia the marriott copley boston was as good or better than i expected for my stay and i would stay in a heart beat on a future return visit to boston.',happy
id38621,' recently spent a couple of nights at this hotel -- cant say enough about the great location! it is - short blocks away from the heart of the inner harbor. the staff was very professional and kind. they had some wonderful recommendations of places to visit and eat! the room was very clean and spacious! the atmosphere in the lobby is very unique! i would definately recommend staying here and plan to visit again in the future!',happy
id38622,' location in japan town was excellent and close to great food and culture. hotel was ok but nothing out of the ordinary. lobby and garden were as described and quite beautiful but the rooms were basic and standard at best. my number one complaint was the popcorn ceiling. really?...in this day and age? scrape that old stuff off! the bathroom perplexed w-too many doors that actually hit each other if opened all at once. the restaurant had great decor but the sunday breakfast buffet was forgettable. $-- dollars for powdered eggs? luckily we were there for the city and not the hotel. but would have liked to have been wowed. one last thing...the advertised welcoming tea was non-existent. :-(',not_happy
id38623,' we found the argent hotel very ordinary and easily forgettable. the bedroom was adequate but the bathroom was tiny and outdated and the bathtub so small that any normal sized person would have difficulty fitting in. we had read reports from other tripadvisor members of rooms being dirty but we could not fault the cleanliness. the public areas were nice and the location was good but that is about it. if we visted san fransisco again we would not stay at the argent but would check into the westin st francis which is in a better location (overlooking union square) and has much more character.',not_happy
id38624,' i stayed here last year for a game at bronco is stadium. although the hotel is located about - mile from the stadium and unknown fact is that they provide a free shuttle to and from the game and it saves you the trouble of having to drive! also worst case if you prefer you can walk about -- minutes to the hotel yourself and it is perfectly safe. the hotel is not centrally located in downtown but again little unknown fact that they do not advertise is that they have a free shuttle to downtown that runs every -- minutes. although we never used the service since parking in denver was not an issue not even in downtown if we didnt want to drive we didnt need to. the hotel was recently renovated (its been about a year now) and the suites are terrific and up to date. the rooms are nicely decorated the kitchens and bathroom have granite counters. there were two tvs in a standard studio suite which was nice. they also have breakfast in the morning which includes hot foods yogurt cereal and fruit. for $-- a night the accommodations for the value the location and service absolutely cannot be beat. i will be returning here for all future games i attend at the stadium.!',happy
id38625,' was expecting the worse to be honest and i was sat in the taxi from jfk with things running through my mind what would i do if it was that bad im not going to lie and say the carter was - star which it certainly isnt but the beds was clean clean sheets etc bathroom was basic but adequete check in was fast and simple . yes the hotel is basic and shabby around the edges but if you go with a open mind and just remember the price you payed you will be fine i searched and searched for hotels and even hostels and you just cant get a central hotel for the cost you pay at the carter im so glad i didnt cancel my reservation . the location is literally a few minutes walk from times square i stayed in a room on the -th floor and it wasnt to loud had no problems at all and would definately stay here again without any hesitations .new york is notorious for high room rates and you just cant go paying the price you get to stay at the carter and complain . i read endless horror stories on here about rooms not having mirrors room doors with no locks lifts didnt work all of what i just mentioned was there and in working order. the only thing i would recommend is if you book on hotels website it tells you on your reservation they will only hold the room untill -pm i had a flight arriving at jfk at --.--pm and realised from previous visits to jfk it takes a good hour to clear the airport then another good hour to get to the city i rang reception on that morning from the uk and explained i will be late checking in and they held the room for me . defintaely would recommed to anyone that isnt fussy and wants a good bed in a central location',happy
id38626,' we stayed at this hotel for four nights. the water temperature in the shower was barely luke warm but after two calls to the front desk the problem was fixed. the staff was very friendly the restaurant breakfast buffet was very very nice. there was a huge storm while we were there but it was hardly noticable except for the tv reception which wasnt that big of a problem. overall we were happy with the accomodations and would stay again.',not_happy
id38627,' great hotel to stay! walking distance to hollywood boulevard and the walk of fame. room was beautifully furnished and so clean - refridgerator included was awesome!! complimentary breakfast was excellent - great variety for people from all over!! staff were brilliant - friendly helpful and gave great advice!! starbucks pizza small supermarket subway and same day laundering just accross the street! will definately reccommend and return whenever i come back!! thankyou holliday inn express hollywood!!',happy
id38628,' we choose very last minute to stay at the courtyard marriott mainly due to the location because of our cancelled flight. we found the shuttle to be quick and convenient and easy to located. the rooms were clean and up to date. the staff was helpful. the location is isolate so the food choices within walking distance were not convenient however they did offer to shuttle us downtown. we ate in the diner located in the lobby. nothing fancy but convenient. i would stay again if i was back in the area.',happy
id38629,' my stay here was a comfortable and pleasant experience. i recently was put up at the ramada by my airline. not knowing what to expect i was a little skeptical. i am from a small northern town where the ramada would not have been my first choice to stay at. i couldnt have been more mistaken. it was great to come to a hotel where the staff was so friendly and helpful. i really enjoyed my stay the room was clean and comfortable. it was nice to get to stay somewhere that helped me relax from my chaotic day! i did notice there was a gentleman is club nearby which was no bother at all. i felt perfectly safe and content. i would definitely stay here again or gladly recommend the hotel to others. if you are in the charlotte area i would say give it a try. you will surely agree! thank you to the staff for making my stay an enjoyable one. mrs. lariviere',happy
id38630,' this was our first time at a cubs game and this was an excellent location. walking distance from the days inn to wrigley. many restaurants and stores close by. clean and safe environment. the front desk staff very helpful. breakfast was good. we will stay here again!',happy
id38631,' on a recent and very stressful business trip to san francisco i stayed for the first time at westin is market street location. every time i had to call on the staff for help -- tv remote quit working in-room internet service was terrible i left my completed bill behind in the room -- i got unbelievably great service. a new remote was delivered in three minutes; all service charges for web access were removed from my bill; the bell captain went up to my room and fetched my forgotten paperwork! but probably the very nicest gesture was made by the hotel restaurant (ducca is) manager: i had a midday flight and knew id miss both breakfast and lunch because of last minute meetings. while i waited in the lobby for my shuttle at about --:-- a.m. i popped into the restaurant which wasnt yet open for lunch. i explained my predicament to the manager whose staff was mostly on break in anticipation of the lunch rush. he sat me at the bar went to the kitchen himself rustled up a snack and a cup of coffee for me and brought it to me within minutes. i bolted down the much-needed food thanked him and asked for a check. there was none. i couldnt give you want you wanted so there is no charge. is this any way to run a hotel? you bet it is. ill be staying there again and again and again. great job westin! and many thanks.',happy
id38632,' really enjoyed our stay here. excellent service from the hotel staff. really nice clean room. lovely big comfy bed. you can request a free turn down service which was nice but they do come around -pm! the bar was nice down stairs. pool area was nice but a little small. i was shocked by the party feel in san diego in the evening but we were there over a weekend. hate to say it but it almost has a vegas feel. however as ive said the hotel is far enough away to avoid it. we did enjoy our stay and loved the zoo and old town',happy
id38633,' this was a convenient budget stay near the seattle center. the hotel is old and needs a good makeover. dont stay here for the experience only for the convenience. even though there was a kitchen there were none of the usual cooking or dining accessories you would expect so you would have to bring your own. it is a great location if you want to visit the space needle the emp the science museum or the entertianment venues. you can get there cheaply from westlake station via the monorail and a short walk through the seattle center.',not_happy
id38634,' loved it. very nicely appointed guest rooms. very clean. service at the front desk was fantastic. the concierge lounge had a little to be desired. they were out of bottled water on - of my - visits. the hot breakfast did not include eggs on either of the - mornings i visited. it was waffles and sausage one day and i dont remember the other day (maybe biscuits and gravy). we ate breakfast at max & ermas (somewhat onsite). the worst service ever! the waitress forgot a couple of items. forgot who ordered what. was hard to flag down even though there were only - other tables. no sense of urgency. would not go back.',happy
id38635,' this was a great place to end our vacation. we arrived well before check-in time but were immediately given a room. the room was really clean and larger then usual. we enjoyed walking to dinner and then sitting on the front porch to enjoy the cool night air. shuttle service to airport was prompt and helpful. staff was really friendly. we would definitely stay here again.',happy
id38636,' our family needed a good location for a visit to chop (children is hospital of philadelphia). we have previously stayed at the sheraton university city and at penn tower on similiar occassions. the inn at penn was by far and away the best hotel for our needs and the only place we will stay for future visits. the hotel is impeccably clean and the staff was extremely accomodating. the rooms are redone in a contemporary style but are very comfortable especially the bedding. there are tablet computers in the room for ordering room service or finding nearby services. there are several coffee shops convenience stores and phamacies within just a block or two of the hotel which was also helpful to us. beautiful hotel helpful staff great location an excellent choice for families visting either the nearby hospitals or the university itself. highly recommend.',happy
id38637,' my family and i spent two nights here. it is a lovely old hotel clean and attractively decorated. the room was a bit small and had no view but was comfortable otherwise. it was very quiet for such a lively neighborhood! parking was somewhat inconvenient but was a secure lot with plenty of room. be sure to visit mia francesca a wonderful italian restuaurant only about two blocks away on clark st.',happy
id38638,' i was sick during my stay so was in the bed long hours- bed was super comfortable! if you like bathnot just shower not all rooms have a bath tub. the location to shopping and places to eat are great. arriving late- there is a small market across the street with all kinds of foods and drinks. elevators are small and fairly slow. if you are driving-beware- price to park car- -- dollars a night.',happy
id38639,' awesome location walk to gaslamp and water beautiful hotel exceptional service. we cant wait to return!!',happy
id38640,' the lenox hotel is a great place to stay while in boston. the hotel is in a great location walking distance to newbury street and copley square. the service is the best the rooms are very clean and the staff is very polite. the staff is there to assist you immediately and enjoys helping you. i would recommend this hotel to friends family and co-workers for leisure and business.',happy
id38641,' my family and i visited nyc and decided to come back to the holiday inn soho. without any exception the service was splendid. the location of the property is ideal as it is close to the metro line and walking distance to many points of interest for tourist. i would come back again to this property.',happy
id38642,' we booked a block of rooms for our daughter is wedding at a nearby venue and the hotel totally exceeded our expectations. the rooms were huge compared to the average hotel and had lots of nice surprises like a set of bunkbeds in an alcove in one room (plus an x-box!) funky animal print robes and umbrellas (red of course) in each guest room which really came in handy considering the weather on the day of the wedding! our out-of-town guests were impressed by the complimentary wine reception in the lobby during hour the cold pizza and bloody mary breakfast and the availability of yoga mats and nearby bicycles for exercise enthusiasts. the staff bent over backwards to be accommodating. the parking valets let us retrieve our cars for the rehearsal dinner friday night and then re-park them without incurring new fees. the front desk staff distributed gift bags to our guests and made certain that everyone had the best room possible. the bar staff was gracious when a number of wedding guests invaded the hotel after the ceremony to continue the celebration. we received premium attention at a bargain rate. this hotel was a true gem! i would recommend it to any visitor to the dc area.',happy
id38643,' we stayed here for the weekend back in the summer. as you first walk in the lobby is very grand and the setting is very much a grand bank back in its day. check in process was okay. the hallways leading up to your room are very quiet and the décor is very much living to that very old bank décor. the room is basic clean and the bed is comfortable. the bathroom is a large size. no frills come to mind when staying in the room. the best things about staying here were the close proximity to the gas lamp district and the rate was reasonable compare to other hotels in the area. it was a nice walk down -th ave. to find a place for dinner as the nightlife was getting started. the breakfast buffet was part of the room rate. the buffet had the usual breakfast items and included an omelet station. the servers were very attentive and friendly. when you eat at the restaurant on site that’s when you really admire the architecture of the former bank as you are surrounded by it. the ceilings and indoor windows are a sight to see. the valet guys were very helpful in giving us directions restaurant recommendations and getting us a cab. just down the block is a trolley station -th ave. and took the blue trolley line to go to old town. at night be cautious when walking right around the hotel. the surrounding area has some shady characters and gets very deserted. the neighborhood does get better as you walk towards to the gas lamp district.',happy
id38644,' i stayed a couple times at the beverly garland is holiday inn for business purposes. the hotel is comfortable and rests in a quiet corner of vineland av. despite the proximity with the --- highway. decoration is in colonial style most likely original from the -- is with a few interventions here and there. rooms are very comfortable large and with good beds and pillows but the bathrooms need some refurbishment. there are ir lamps on the bathroom ceiling with a timer so you can warm the room before you get out from the shower which is an extra comfort i liked (i stayed in jan -- and it was freezing in la!). the hotel has two buildings and i stayed in both. i recommend to stay at the building facing the reception for there are no rooms under the street level which are colder and more humid in the winter (these are in the portola building). there is a good pool jaccuzzi and sauna for amenities with the hotel providing extra towels for the guests. they sell bottled beer in the pool as well. breakfast is served at nearby tula is cafe and is reasonable nothing to complain at all. in the same facility there is also a bar-lounge pretty regular and good if you dont want to drive to have a few drinks after work. through vineland av. at left you walk - blocks and find a rite aid pharmacy and a starbucks coffee for last-minute items which is very good in a city you have to do everything by car (that annoys me!). staff is attentive and helped me whenever i needed.there is a free internet center with two computers and printer. i didnt remember if there was wi-fi in the hotel. you have a good parking lot which is charged apart from the daily rate as far as i remember it is something around $ -- a day. for two business trip it was always a good option for me for i could rest and stay at the pool after very demanding working days.',happy
id38645,' this family-owned boutique hotel is centrally located convenient to bus lines or walking the neighborhoods. rooms and bathrooms are small (cozy) but clean and well kept. there are no frills here. (bring your own hairdryer or request one at the front desk; you must request hand towels daily -- only washcloth and bath towel are supplied.) but the redeeming qualities of this place are the incredibly friendly and helpful staff and the very reasonable rates for center-city accommodations. if you want luxury (and the price that goes with it) stay in one of the big chain hotels. if you want value and ideal location and are willing to forego the extras this is the spot.',happy
id38646,' i stayed for -- days in a room with - queen-size beds with a nice view over the bay and gg bridge. the room was nicely decorated and very clean and the beds were reasonably comfortable. room service was prompt and friendly. the staff clearly pays attention to detail. umbrella in the closet nytimes on the doormat in the mornings coffeemachine in the bathroom (well allright) with two fresh starbucks coffeepads every day. once the roomservice found out that i used both coffeepads in the morning they silently upgraded me to three. it is those little things that make you feel at home. free internet was available (by ethernet cable) which worked reasonably well although the connection was sometimes slow and unstable. i liked that i could open the window in the room and get some fresh ocean air. nice. the minuses are mostly about noise. the ventilation system would not turn off completely (the airconditioning could) and sometimes produced considerable noise also during the night. the minibar produces a quite audible hum. the sound insulation between rooms was such that i could hear the neighbours having the oldest fun in the world in full detail. and the touristy environment means that once you open the window you get some street noise (street music idiots thundering around on motorcycles with afterburners) as an added bonus. if you are not bothered by noise (or wear earplugs during the night) the argonaut hotel is a very good place to stay. if it werent for the ventilation system and sound insulation i would have rated it as excellent . tip: i was pleasantly surprised by the san francisco maritime national historical park. the historical ships just opposite the hotel are wonderful especially the three-masted cargo ship balclutha and the wooden ferryboat eureka.',happy
id38647,' we stayed here for a week while visiting family. from check-in to check-out we didnt encounter any problems whatsoever. every staff member was polite and courteous. the room was large and had a huge desk with lots of working space facing the window. lots of attention went into the detail of the room as in the shape and space. the bathroom has double doors which was pretty cool. on the third floor was a laundry room with a surprisingly free washer and dryer. all we had to pay for was the detergent. we didnt get a chance to visit the restaurant (papa is grill) but it stayed busy during the evening. the pool and hot tub were small but very refreshing. the fitness room was by far the best ive ever seen in a hotel. lots of room with plenty equipment (too bad i dont work out!). the entire hotel was very clean but everytime we entered the front doors we were greated with this chemical cleaning smell that was way too powerful. my wife didnt really notice it but i sure did. cut back on the cleaner but this hotel has a lot going for it and i highly recommend it!',happy
id38648,' they are refurbishing all hotel for this time. so there is no reception. staff is nice and very friendly too. we went in the restaurant already late (almost --pm when it closes) and they were in rush to close. we had to order everything fast and even while we were eating we had to pay the bill. what is a weird combination while you eat. i dont know about the price for the parking around but i thought it is kind over price: $-- per night! the room was nice! the tv was really old! hah but was funny see that tv again! very comfy bed and the bathroom was also good. i could stay there again.',not_happy
id38649,' this is an old hotel in the theatre district well located for convention centres bars and restaurants. noise from the night life and the adjacent tufts medical centre can be a problem and i would suggest that you request a room on a high floor facing away from the road. the building is old and therefore the rooms are small. very small! they are clean and well equipped and have complementary internet. they are adequate for a night or two but if you suffer from claustrophobia then perhaps consider other options. the breakfast is good value and a reasonable choice for the $-- charge. coffee is available ---- in reception. if you are traveling alone on a budget and are a heavy sleeper then the courtyard is a good choice. there are however many other options in boston worth consideration.',not_happy
id38650,' i stayed - nights at the sophia hotel (former pickwick hotel located at broadway and front that was just recently remodeled). since this was an old hotel that was remodeled the rooms are pretty small but they have used the space well. they have comforatable beds provide plenty of storage (closet drawers) and have a mini fridge and microwave. the hotel will soon have a restaurant as well but was under construction during our stay. the sophia hotel is also pet friendly at a very affordable rate!!! a huge plus if you want to travel with your pet. they dont provide pet amenities (bring your own bowls and bed) but for our - dogs it was a very comforatable stay (we have - small dog and a medium dog). the location of this hotel is convenient as well right by horton plaza about --- blocks from the gaslamp and --- mile to seaport village perfect for checking out nightlife and restaurants. its also close to the freeway and easy to access the beach',happy
id38651,' stayed here on tuesday for business and well it was a suprise....its a great facility!! my room was spotless the views were amazing from my room and the staff was soo nice. i often stay at the w when i come to san diego but i will for sure stay here from now on because i love the location int he middle of it all next door to the petco and wow amazing views from the room and the rooftop restaurant.',happy
id38652,' this hotel is what you would expect of a newer marriott property. the rooms are a decent size. the style was updated and had a little edge. the internet was $---day. seriously who still charges? we were there for a conference and they expertly handled the large amount of traffic. it is right in the center of la live and it is restaurants. room service came quicker than they quoted me. nothing too exceptional but nothing to complain about. id return.',happy
id38653,' this hotel is situated in an excellent location for fisherman is wharf and pier --.both are literally ----mins walking distance away.restaurant at hotel very good. only downside was the beds were too soft for our liking which resulted in backache for both of us that lasted our whole stayso if you require a firm mattress this isnt the place to stay.',happy
id38654,' we stayed at the four seaons in seattle in july of this year before going on an alaskan cruise and the hotel was fantastic. service was great every person that we encountered through the hotel was very helpful and friendly. the room was clean and beatiful and the little touches for our - year old daughter were nice (a little stuffed monkey in her crib special lego dinnerware for her baby products nice kids menus etc.). the hotel also had a great list of kids movies at the front desk so if you are traveling with children keep that in mind. we grabbed a couple of disney movies and spent some time before bed both nights having family movie time. we used the restaurant for breakfast one morning and room service for breakfast the other morning as well as for a dinner. very nice on all levels. we had such a great time exploring seattle and even did a savor seattle tour. i am not a big tour person but we really liked it. it was a good way to try the difft foods in the market without waiting in tons of lines and we learned a lot of funny details about the area. it was nice retuning back to the four seasons both nights though . . . now if we could only track down our camera which we lost coming home from our trip i would share some photos . . . :(',happy
id38655,' the hotel staff was very friendly and always helped out. my room was just the way i wanted it. bed was very comfortable. i loved the hot breakfast with eggs sausage french toast and yogurt. even orange juice!! we all met in the lounge for drinks at - pm. fresh cookies at night were a good way to enjoy my sweet dreams. i arranged tranportation to the airport which ended my trip on a very good note. no problems - just a nice place to stay away from home.',happy
id38656,' this is an excellent location if youre thinking about visiting sea world. downtown district is a mere - min drive but just across from this hotel are a couple of great restaurants as well. the room was exceptionally clean new furnitures clean bathroom and great staff. there is a -- hour fitness and an outside pool. breakfast was served on time and offers a lot of varieties. i would definitely stay here again. i just noticed that if you book your hotel early in the morning you have great chances of getting those hotel deals.. i booked this hotel while having breakfast and when i checked again just after lunch the prize bumped up -- $ more.',happy
id38657,' stayed at this resort for - days in august. coincidentally before our stay usa today published an article about how great the pool area was. perhaps this set expectations too high as this resort was a huge disappointment. on the plus side the grounds and overall property and design were very nice. rooms has a garden floral design and bathroom was huge with a nice shower. there is a nice computer system for rent in each room and you could use it to efficiently make requests to the front desk or housekeeping (this part of the system was free). property is also located next to desert ridge mall where you can find a bunch of shopping restaurants target etc. however the resort experience left alot to be desired. the key item as mentioned in other posts is a faulty air conditioning system. the hallways smelled damp and musky. while the room a-c was better it never cooled sufficiently or removed the humidity levels. further the pool area was awful. this could have been a result of this weekend being the most busy in the season (heard through another guest as claimed by their staff) but there were no seats used food plates everywhere. it didnt quite live up to their top -- billing in usa today. hoping these guys will clean up their act and make this worth of the j.w. marriott brand.',not_happy
id38658,' there is nothing to complain about here. the hotel was excellent and the location great too. walking distance to some great places to eat and a short taxi ride to all the other things we wanted to see. i would stay here again with no hesitation',happy
id38659,' i have relatives in philadelphia and stay at the warwick almost every time i visit them. just a block from rittenhouse square it is within a short walk of the city is best restaurants (try the new starr restaurant parc a french bistro that is right around the corner). the shops on walnut and chestnut are fun too.',happy
id38660,' stayed at embassy suites prior to an early am flight for vacation. the hotel staff is friendly and helpful. there is a thirst quenching offering of ncely displayed ice water at the main entrance. check in was quick and easy. really enjoyed the sound of the waterfall that filled the atrium area. the room was large cleanquiet and comfortable. the cocktail hour fare was so-so. mainly nuts- pretzel mixes and sweet potato wedges. dinner in the only restaurant was really surprizingly good with generous portions. there is a fridge and microwave in the room for late night leftovers. my only negative is that this is a very busy hotel with large groups of sports teams staying when we were there. thus the pool was very busy and noisy and the hot tub was overflowing with children under the specified age of -- and largely unsupervised. i would recommend this hotel for a short stay.',happy
id38661,' my husband and i stayed here for our --th wedding anniversary. we felt like royalty from our interaction with the valet doorman front desk and concierge. our room was classy and spacious and the harbor view was an added bonus. we researched several other hotels and even checked them out during our walks on the harborwalk and we are confident we chose correctly.',happy
id38662,' this hotel is like finding an oasis in a neighborhood that has seen better days. the property is clean and all freshly refurnished. everything looks freshly painted or replaced. front desk clerk was efficient. the room had a wet bar in addition to the bathroom sink. the king bed was comfortable. unfortunately our evening sleep was interrupted several times by loud cars and people yelling at the hotel property across the street. the free breakfast was very sparse and basic. the property was a good value for an evening on the road. the hotel itself was okay but would look for other options next time and not stay in this neighborhood again.',happy
id38663,' we experienced major problems from the moment we made reservations to the moment we checked out. i called the hotel directly to make the reservation and the person at the front desk told me she did not want to give me a room. after talking to her for over an hour she finally booked a room for me at nearly $----night. she said she hiked up the rate because the miss chinatown pageant was at the hotel and told me i was lucky to even get a room. i later discovered that this was a complete lie because the pageant is in late february (my stay was in early january). she also told me that if i gave her my credit card number i would be guaranteed a room on the executive floor with double beds and bayview. after a long flight i arrived - hours before the official - pm check-in time. i was horrified when they told me they had double-booked my room. they took my credit card number and guaranteed the room to me then later sold the same room to someone else. when i showed them my confirmation paperwork (which even said that my room was guaranteed and should not be moved) the manager couldnt care less. she offered me a room that was not on the executive floor. the room had a king bed. this was unacceptable as i was traveling with my brother! she then offered to move a cot into the room at no additional charge. seriously? if i wanted to sleep on a cot i would stay at a $---night hostel. i cant believe they expected me to pay a ridiculous amount of money to sleep on a cot in a standard room when i had proof that i was guaranteed a room with double beds on the executive floor! after an hour and a half of arguing the manager finally put us in a different room for - nights and guaranteed (and i use that term loosely) that we could move into the room we originally booked for the remainder of the trip. after - nights we went to the front desk to pick up our new keys and were shocked to discover that they had just given away our room to another guest again! it was the most unbelievable thing and i nearly had a stroke. to make matters worse they had already put a new guest into the room we were temporarily staying in despite the fact that all our luggage was still there. dont worry they assured us. we moved your luggage to your new room for you . um didnt they just say that they had given that room away to someone else? so there we were without a room and our luggage was in some stranger is room. they finally found us a different room but offered no apologies. we had to knock on the stranger is door remove all our luggage ourselves and drag it to our new room. needless to say this was very painful and quite awkward for us and the stranger. the speed-dial buttons on the phone in our new room did not work so we had to call the operator and be transferred every time we wanted to talk to the front desk or concierge. it didnt matter anyway because the front desk never answered the phone so we literally had to walk down there and get in line if we had a simple question. to summarize: with its hostile staff false guarantees and shamelessly unapologetic double-booking of rooms this hotel deserves less than one star. suffice it to say a guarantee from the sf financial district hilton means absolutely nothing. if they guarantee you a room dont be surprised if it is sold to someone else before you get there. and dont expect an apology from anyone because you wont get it. for $--- a night you can get yourself a room at any of the --star hotels in san francisco. dont go to the sf hilton in the financial district if you value your time your money and your state of mind. shame on them for their lack of integrity.',not_happy
id38664,' great hotel! shuttle bus from airport easy and convenient. make sure you leave plenty of time if returning to airport by shuttle - busy in the mornings! i arrived early morning and the hotel staff were very accommodating and i was able to check in at --am. i was given a room on the -rd floor. room was spacious and comfortable and had a door out to the garden area. only thing to be aware of - the noise. due to close proximity to airport can hear planes (but thats what you expect when youre at airport hotels). would definitely stay here again.',happy
id38665,' easy to find last-minute reservations are no problem and the staff is very helpful. the rooms are clean comfortable and an amazing deal for the price of the rooms. their pet policy is straight forward easy to understand and very accommodating.',happy
id38666,' this hotel was horrible. it wasnt clean. it had no soaps no shampoos and of course there were the bed bugs! we were in the room for maybe an hour and we left. the front desk staff did not charge us so i was pleased by that. by far the worst la quinta experience weve had. my husband is ready to write off the whole chain.',not_happy
id38667,' we stayed here for a week in early october ---- and they have a serious bed bug problem. numerous people were complaining about it so we have reason to believe it is in a number of rooms. having arrived back home yesterday i have a huge number of really serious bites on me and the fun of now worrying that we have brought them back home in our luggage. seriously do not stay here.',not_happy
id38668,' we stayed - nights here and could not have been happier with the room. this is no sterile hotel room with the bland cheap decor. it was how i wish my house looked! there are a lot of great little touches you only get in boutique hotels.... beautiful hardwood dual shower heads(awesome) ipod alarm clock hdtv and dimmer switch lighting. the first night we had a room at the front with a window above the club-restaurant downstairs. it was quite noisy with people hooting and hollering in the street but they moved us to another quieter room for the next - nights (friday and saturday so it would have been even louder). both rooms were exceptional. the continental breakfast is delivered to your room at your desired time and was adequate to start the day. the location was perfect for us. there was no concerns about the neighborhood at all day or night. any way you turn out the hotel door you cant help but bump into nice little pubs and cafe is to eat..... and many of them have quite good hour specials so it is not too costly. it was a nice -- minute walk to the rittenhouse square area (we loved going there every evening and just hanging out with the locals) and about the same in the other direction to the attractions at independance hall and the liberty bell. if youre a walker youll enjoy the area a lot. it is about a -- min. walk to south street and some people watching (or a cheesesteak). the area east of broad street is definately and noticeably gay dominated but so what? we didnt know that when we booked it and it didnt make a bit of difference to us when we realized. if you would not stay here because of it that is youre loss.',happy
id38669,' this historic hotel is a few blocks from the empire state building. it has allure a friendly staff and nice rooms. perfect for a short or a long stay in the city that never sleeps. i visited the wolcott hotel in may ---- and i definitely book this hotel again if i visit new york city.',happy
id38670,' firstly id like to say the staff we dealt with were excellent very friendly helpful and nothing was a problem. the location was why we stayed there and to be able to walk out of the hotel and have hollywood at your feet was amazing but the public transport to get you almost anywhere you wanted to go was excellent the metro to universal the --- to the farmers market the --- right to warner bros and all the tour operators along hollywood boulevard if you choose to see the stars homes. the pool was great to hop in every night to cool off at the end of each days activities. we feel the breakfast was more than ample and the choice good considering it was advertised as a light breakfast. the laundry was handy and the change machine was good to get fares for bus-train rides. we found the rooms were dated but more than comfortable and being serviced everyday were kept very clean.',happy
id38671,' earlier this year we went to phoenix to see a spring training game for the dodgers. had a very nice weekend and a great time at the ballgame. the baseball facility is really nice - very new and beautiful. we should have gone to more than one game while we were there but had only planned for one game. phoenix was ok but not great. im sure there was more to do than we did but since the purpose of our trip was the game we didnt seek too much out. we ate at sylvia is la canasta restaurant which was very overrated. it wasnt bad but it wasnt great either. we stayed at the radisson city center which was fine but not great but for the price there was good value. it is an older hotel but everything was fine. we completely overpaid for a rental car - i think we got it through avis but all were the same price....something ridiculous. it had to be because of spring training that the prices were so high. not sure what we could have done about that but i should have booked it earlier for sure. all in all it was a good trip - id go back for more spring training games but would plan a little more.',not_happy
id38672,' a great hotel if you are visiting universal (it is the closest universal hotel). we arrived really early on an international flight and even though they were heavily booked they managed to rearrange things so we could check in early to shower and have a quick nap before our day at universal. we were really appreciative of this. there were also lovely touches like delivering a newspaper every morning and a fruit plate our first night there. we were a little nervous of traveling around la at night so for us this was perfect as we could head up to city walk for dinner and shopping and feel completely safe. in saying that we decided to hang around the walk of fame in hollywood after a tour one day and it was only one metro stop ($-.--) away from universal stop. very handy.',happy
id38673,' ive been staying at this hotel regularly for - years now. the staff is friendly competent and helpful and i wholeheartedly endorse this courtyard to anyone traveling in the area. if there is one caveat it would be that the location dictates higher prices than most courtyards. the close shops and amenities and the ability to use facilities at the ballantyne resort cap off an exceptional hotel experience.',happy
id38674,' i stayed at this hotel for one night in november ----. it is in a good location - very close to the grove and the farmer is market. i arrived late and was a little nervous about staying there before checking in because it seemed sketchy. cars were double parked in the entry way and a couple of other parties were also waiting to check in. when it was my turn the desk clerk ran upstairs and then quickly returned. i asked him where he had disappeared to and he told me he had checked the room he was going to assign to me since another party had been given that room that evening and had asked to be moved because it wasnt large enough for them. he wanted to make sure they hadnt disturbed anything. the room was adequate. however the furnishings and the linens were worn looking. the bathroom looked like it had been updated - it had a new shower. the room was very quiet. the next morning i got up and visited the grove and had breakfast at the farmer is market since the hotel does not offer breakfast. i do not think id stay at this hotel again regardless of its good location.',not_happy
id38675,' high tech gorgeously modern room. very friendly and helpful staff. enjoyed our - year anniversary weekend here and will happily return for another special occasion. i would highly recommend it. being right next door to moma was a bonus.',happy
id38676,' our newly renovated room was great. we love the color of the room new carpet and bathroom. the room simply looks great. and they have new amenities as well. the staff is always welcoming and accommodating. they always ask you how youre doing and converse with you like friends. there is no reason why i wont be back. i just love this hotel and the staff.',happy
id38677,' i just wanted to send a quick thank you for all your help these past few days as well as the few months leading up to the event. as you know at solution tree we have the privilege of traveling all over the country and visiting-working with many different cities venues and people. every year i make a point to ensure i get to boston as it is my favorite city in the us to stay in for a few days or weeks. over the years i have worked with - different properties in boston and - events here at the park plaza hotel and i say this with all honesty this hotel and your staff are my favorite and the best to work with. everyone is extremely friendly accommodating flexible and above all professional. you have probably heard it before but it is always great to work with familiar faces and even new faces. all the staff here is definitely top class. i hope to be seeing you all in the future i know we will be working with tori on our ---- and ---- event calendar. so good or bad- you’ll be seeing me again . again thank you- without everyone at the park plaza involved we at solution tree cannot have a successful event. thank you!',happy
id38678,' i dont usually write many reviews but felt compelled to after our recent stay at wingate. this hotel is very well located and very close to penn station as well as for shopping and sightseeing. paul was very informative about the sights in new york and upon producing a map of the city he even circled and highlighted sights as well as the stations to use - he was absolutely brilliant. we were able to ask him anything!! the hotel is clean and friendly and in comparison to the new yorker hotel (where we had previously stayed) had a more personal and welcoming feel. our room was a double and were we surprised by the size - it was well spacious for the - of us and again in comparing the room size to the new yorker......... well there is none!! staff were amazing and really helpful. paul martinez (head of housekeeping) and winston (on front desk) looked after us from beginning to end - literally. they both happened to be on the front desk when we checked in and upon our departure and were so helpful. we were even able to delay our check out time until - pm (with no extra cost) which was such help to us as our flight home was a late one. if you are planning a stay in new york i would recommend this hotel and although one of the reviews described breakfast poor at least some kind of morning beverage is provided (unlike again the new yorker - which you pay for if you want it)!! we found the wingate breakfast absolutely fine - depending on what you wanted (eggs bacon fruit choice of cereals selection of breads-bagels etc juice and coffee) and do check out their waffle maker - i became addicted!! a big thanks to all the staff at the wingate and as i said to them on our departure - well be back!!',happy
id38679,' i spent the weekend at the w hotel for a quick get-away with my husband. when we first arrived for check-in we were both a bit overwhelmed by the colors and design of the ultra-modern lobby. however within a few minutes we warmed up to our surroundings and were admiring the cube chairs pink walls and polka dotted glass doors. when we got to our room it couldnt have been more perfect. with windows across one entire wall and beautiful white wood shutters the room was gorgeous complete with a seating area in the corner. unexpectedly it reminded me of a cozy and beautiful beach house with the light colors and relaxing atmosphere. the views from the --th floor were amazing!! we especially liked looking down upon the iconic sf museum of modern art is striped tower. while there is a restaurant on the property we ventured out for breakfast at the grove and were rewarded with delicious food in a lovely setting. from the hotel we walked nearly everywhere and took advantage of the complementary transportation for a trip out to dinner in the north beach neighborhood. this hotel seems to have it all-location decoration and perfection!! check it out for a fun weekend get-away.',happy
id38680,' great place to stay if you like noisy drunken sailors this is a difficult place to review. it is best to list the pros and cons. pro’s -) nice rooms -) for the most part friendly staff -) the roof patio is quite nice. con’s -) the street below was so noisy that sleep was impossible on friday and saturday night (slightly better on thursday and sunday). the police came through clear out the streets at - and -:--am with their sirens on. (im from louisanna - and bourbon st. isnt this bad.) -) breakfast is a joke – they should not even bother -) valet parking is $-- a night and some time you have to wait ~ --minutes for your car even if you called first. -) every time i waited for my car i was hit up by panhandlers -) we had to checkout at -am to catch a flight and the night “person” charged me for my room even thought it was pre-paid. then started yelling at the computer – double charged me for parking. he then to canceled the - charge and told me he needed another credit card because “they “ would clear the -st card. he was very unpleasant and we nearly missed our flight. -) funny smells (unpleasant) overall – i would stay somewhere else.',not_happy
id38681,' i have just returned from new york after spending - fabulous nights at the cheslea pines with a group of girls to celebrate my birthday. what a treat this place is. clean stylish incredibly welcoming and an all round pleasure to stay in. i cant recommend this hotel highly enough. the staff were brilliant so friendly and helpful (even putting up with - girls in high heels clattering around the place) and the added touch of a bunch of flowers in my room on my birthday was a lovely surprise. the - rooms we stayed in were really spacious clean and the beds were so comfortable! breakfast each morning was also an added treat where yummy bagels muffins and home made breads were all laid out waiting for us. a lovely way to start the day. the location is excellent with a subway stop just down the street. all in all we had a lovely time and im so glad i found this gem of a place!',happy
id38682,' a brilliant place to stay just set back off the very busy chinese theatre which was convenient when it came to getting on the hop on-hop off tour bus service. the hotel itself was very neatly presented and street noise was not an issue even though we were right at the front of the property overlooking franklin avenue. the staff here were first rate in particular zee. the room itself was very spacious and had everything we needed. they even had a proper kitchen which would have been handy if we were staying longer than just overnight. complimentary breakfast was provided which we enjoyed on the patio by the pool. if i was to go back to los angeles and in particular hollywood id more than happily stay here again.',happy
id38683,' a group of friends and i chose this hotel to stay at while in dc and all - of us had a great time. the rooms are very chic and efficient and the beds are like sleeping on a cloud. would definetly consider staying here again next time im in d.c area. easy walking to logan square and dupont circle.',happy
id38684,' this hotel really packs and punch for the price. nice location by library and downtown great evening wine tasting and very cool staff. i traveled with my husband and two small children and they even made my kids feel special - which doesnt always happen at a boutique hotel.',happy
id38685,' this hotel was perfectly located- walking distance to times square and subway. we stayed for - nights-the staff was wonderful and we were able to stay on a higher floor --rd and we didnt hear any noise from the street below. the executive lounge was busy for breakfast but it did the job for getting a good start to our day. the workout facility is great and the machines all worked well and it was big enough were you didnt have to wait. when we arrived on saturday the diamond desk told us to come back by - pm we came back at -:-- our room was still not ready but the front desk accomadated us by giving us a corner room that was ready. the only down side was room service one morning- it was not great soggy bacon and hashbrowns. overall i recommend this hotel i had two kids with me and this location along with the friendly staff made our stay very warm and welcome. one caution-we purchased show tickets at the lobby of the hotel- i would not recommend this but to go to the theatre itself or get them prior to your stay. you will save lots of money. i did feel ripped off when i found out that i could go to the theatre itself the same day and i bought better seats for $--- cheaper!!',happy
id38686,' it is very sad to me that many of the westin properties including the westin st. francis are getting very worn and tired and that no renovations appear to be in the works. this hotel is in an awesome location right at union square. the bed is very comfortable and the room (we stayed in the new tower) spacious. however the furniture is obviously old and well worn; the carpeting stained; just lots of dents dings scratches old wallpaper and paint all around (in the room hallways etc). no bathrobes very sparse amenities in the bathroom (not even a shower cap). the gym is cramped in a lower level with no windows and for the first time ever at a westin we were charged for the use of the gym! we are starwood preferred gold members and have stayed in starwood properties all over the world and the country. the staff aims to please and is friendly and we certainly dont fault them for the lack of reinvestment into the property. we understand that a property such as this or the westin copley place in boston are so well used but it is so disappointing that greater care isnt put into keeping these places fresh and welcoming. also if these hotels aim to draw those at conventions and business meetings why doesnt the room rate include free wi-fi? sadly the westin st francis is not a place i would return to or stay if i were in san francisco on vacation.',not_happy
id38687,' recently had a --night stay here for the first time... overall disappointed. room and bathroom size aside (typical ny.. quaint..) a few things stuck out in my mind that will cause me not to return there... there was only a sheet on the bed (and that little footer cover). no quilt-comforter. i know its summer but come on. towels - might as well been sandpaper. and there are no hand towels - just - bath sheets and - washclothes. odd... service staff started cleaning at -:--am..... either make it quiet or dont use the vacuum until later.... noisy - road noise was above average for being on the --th floor... windows drafty it seems. cleanliness - some mold growing in the corners of the bathroom... lights havent been dusted in years...',not_happy
id38688,' we travel a lot and generally do not go first class. i do have to say i dont feel i have missed anything. this was a gift so cannot complain. the staff excelled. they really couldnt do enough to help you. our room was nice but have had just as nice elsewhere at half the price. it was clean and neat and would stay again. dont bring a car and be prepared to pay for internet. this hotel is conveniently located to the metra and south shore lineclose to the river shopping millenium park and numerous restaurants all within walking distance. very very convenient to a lot of attractions. loved the convenience.',happy
id38689,' every once in a while a place is perfect. just had that experience at the mayflower. great room wonderful staff close to everything we wanted ti do and then we got upgraded to the concierge level and got afternoon snacks evening desert computers and a unique breakfast. once youve done this you will feel like a thief the value is so good. room was also quiet.',happy
id38690,' fabulous location for government business traveler in dc. large well-appointed suite. separate living room and kitchen-bedroom-bath. no fireplace but everything else you could ask for. good breakfast other special meals for guests. cost more than i would usually spend but it was a wonderful experience.',happy
id38691,' flatiron hotel was a great place to stay. we caught the train to penn station and with suitcases were able to walk to the hotel in about ----- minutes. penn station is on --st and the flatiron is on --th which was a few blocks over. the room was beautiful with a tv in the bathroom mirror remote control curtains and a great ipod docking radio. bathroom was really nice and everything was really clean. we arrived in new york around noon and were allowed to check in early and get our day of shopping started. the general manager george sallee was fantastic and recommended several restaurants and tourist attractions. they told us if we got lost to feel free to call them and ask for help and i believe they really meant it. the toshi lounge had hour with two for one drinks and we were able to meet with friends talk and drink in the fabulous lobby and toshi area lounge. the fish tank is beautiful and jessica and ldeka were very helpful. i would recommend this hotel to the pickiest traveler as i am. ive stayed at the gansevoort which is double the price but service was not as great as the flatiron. if you are looking for an outstanding boutique hotel this is it! i haven’t been to a marriot westin w hilton or sheraton that was better. it reminded me of the venetian that we stayed at in vegas which was really nice as well.',happy
id38692,' i stopped here for a night while visiting the nascar hall of fame and couldnt really find anything wrong with it. the service was very good the rooms were clean and the location was very convenient. it seemed that pretty much everything we wanted to do in the city was within walking distance. so overall no complaints and i would recommend it to anyone staying in the area.',happy
id38693,' it could use some updating here and there but it wasnt bad! the room was great! the beds were comfortable. the breakfast was outstanding! we didnt have any issues with the elevator. the pool area was adequate. there seemed to be a lot of standing water in the pool room though. maybe a drainage issue? it was crowded and loud but we expected that on the weekend! my only complaint would be the bar-lounge. it closed really early for a weekend night. we went down to get a drink and he was closing up shop. he was really friendly though and he went ahead and got our drinks first! we would return!',happy
id38694,' location is spot on - literally -- seconds off times square. rooms are a bit small (we expected this anyway)- but decent amount of draw space-wardrobe meant we did not feel cramped. rooms-bathroom clean - great products. staff really friendly and helpful. stayed with my bf for x- nights - my first time to ny and would recommend this place to anyone. great deli - doors down for all your needs.',happy
id38695,' this location didnt offer a shuttle around town but proved to be in a decent location. one could easily take a healthy daytime stroll cross over teh expressway and walk a block or two and hop on a bus or take a short cab ride to endless nightlife options and restaurants. really enjoyed the club called the six lounge and the whole foods market. and a special thanks to the austin police department!',happy
id38696,' we stayed just before christmas and were very pleasantly surprised with the rooms. we got a great deal on hotels.com and somehow got an upgrade to the tower suites. room was very big by ny standards free breakfast which was crowded at times but hey it is free! a classic old hotel with plenty of glamour good service and a great place to be located for shopping and restaurants. we usually stay around this area and i would certainly stay here again.',happy
id38697,' we just spent a - night-- day labor day weekend there for our anniversary and had the most fabulous time at this hotel. while it is an older hotel and our room was small (our choice) everything else made up for that in spades. we were greeted by the most friendly and accomodating staff and our room was very comfortable. we loved the nightly bed turn-down (with chocolates and next day weather report) and the presentation of the continental breakfast was far better than most as well as tasty. we parked our car (secure underground parking) and did not move it for our entire stay as we were in the heart of hollywood action and could walk everywhere. the staff made sure we had nightly dinner reservations and timely transportation. and many thanks to jason for outfitting my husband with jacket & tie so he was correctly dressed for one venue (he had left those @ home!) . popsicles @ the pool were a wonderful surprise and everyone there treated us with the utmost customer service and friendliness that is hard to find. we loved it there and hope to be able to return in the near future.',happy
id38698,' when you enter the lobby of the fairmont copley plaza for the first time you’re struck by ----degree views of polished marble mahogany gold leaf and crystal chandeliers. it gets even better from there when you settle in and begin to notice the finer details like exotic floral arrangements persian rugs murals hand-carved pieces etc. it’s really over the top in a good way. and i have to add that despite its age (celebrating --- years in ----) it has all the comforts and conveniences that you would expect in any upscale modern hotel. what was good: this is an historic property and the whole place has a gilded old world charm about it. you’ll notice a lot of exceptional details and small touches throughout the lobbies and hallways….service here is first class. i didn’t encounter any staff member who wasn’t exceptionally accommodating….you can’t possibly beat the location if business or leisure brings you to boston’s copley square area. you’re right next door to the hancock tower and facing copley square from the front entrance....my room was spacious and it was furnished in a way that somehow blended antique touches with modern comforts. the bathroom had both a shower and a tub and was as elegant as you’re likely to find in a standard hotel room….room amenities included a keurig coffee machine a nice selection of tv and movies on a good flat screen plush robes and linens and plenty of other comforts. what could have been better: there was nothing i didn’t like. things to know: parking is valet only and is as expensive as you might imagine….in-room connection to the internet is via cable only and there’s a charge. you might also incur an additional charge if you use their cable to connect so bring your own if you can….there’s a nice fitness center on the property but no pool or jacuzzi. bottom line: this kind of luxury and convenience comes with a price but if your budget permits this is the place to be for an elegant stay at copley square.',happy
id38699,' i actually went to the wrong location first. the doorman heard me on the phone and checked with the desk and found out i was supposed to be downtown not midtown and had me in a cab on my way asap. from that point on the service was impeccable. friendly helpful and extremely accomadting. the room was cool comfortable and clean as was the rest of the property. we were there on business and it made our meetings a little less mundane. our whole team ate in the marble lane restaurant twice and the food was fantastic. i would absolutely suggest this hotel to anyone staying in nyc for business or play. location was great the space was great and the staff was great!! thank you so much!! see you soon!!!',happy
id38700,' ...and im not sensitive towards noise. the hotel is located right next to - under the manhattan bridge and in the daytime every - minute a train runs by and the building is almost shaking. add to this the terrible and constant smell of fish in chinatown and you definitely do not have a boutique hotel experience! i havent lived other places in new york but compared to the experiences of friends and family i would say that you are better of choosing a more centrally located hotel - the few extra dollars will be well spend. the upside of hotel -- is that it is clean has comfortable beds and a nice clean spacious bathroom.',not_happy
id38701,' stayed with my wife over valentine is day weekend. the front desk person was very helpful at check-in. the room was clean and although we were by the elevators it was completely quiet. not much of a view but we booked on hotwire so this might be why. only problem is we couldnt figure out the heat. it would run constantly and get the room very hot! would stay here again. location is pretty close to the heart of times square.',happy
id38702,' this is a very nice hotel in a great location. it is clean well managed the employees are friendly and helpful. it is near everything. the subway is right there. penn station is very close. there is grocery stores close by restaurants macy is. walk up to bryant park at --nd and sixth ave. nice shady clean park. we would stay there again.',happy
id38703,' i stayed at the park plaza hotel in boston sept. ----- on business. when we arrived at the hotel my colleagues and i got a big welcome to boston greeting when the bell-hop wouldnt take our bags out of the taxi and into the hotel. he said it was the cabbie is responsibility and the cabbie said it was the bell-hop is responsibility and so we just grabbed our bags and took them in ourselves. once checked in we went to our rooms and found the the queen size bed is actually a small full size bed. the bathrooms are really small and in the corner rooms the toilet is so close to the tub that you have to sit sideways. the rooms appeared to be relatively clean although my room always had a taco bell smell when i returned after maid service. by the way...i dont eat taco bell! last but not least i definitely want to gripe about the customer service at the hotel. it was really poor considering the costly rooms and grand decor of the hotel. when my colleague found a mouse in her room (yes a mouse!) they did not respond to her request to be moved or to have someone take a look at her room to see where the critter got in. there was no apology nor discount offered. needless to say this hotel will never be on my list for a return visit (business or pleasure). we heard from others that the radisson across the street is much better. ill stay there instead.',not_happy
id38704,' im a long time lurker on these sites and i always try and do a little research here before going somewhere. i felt compelled to write my first ever review about the hilton universal city. ive stayed at many hotels some famous some not some expensive some cheap.  i believe you get what you pay for and set my expectations accordingly. needless to say i expect a lot of things from a hilton hotel. i will try to keep a simple straightforward format in all the future reviews i write. -dirty rooms- the first room we checked into had popcorn under the bed and under the chair and ottoman. i requested another room on a lower floor and this room had an empty water bottle under the bed.  it was late and i didnt want to try a third room -no military discount- if a discount cant be offered maybe a food or parking voucher -parking fee- i expected free parking or at least discounted parking for registered guests -less than friendly staff- checked in late after a day at universal studios and the man who checked me in was not rude but not friendly either -unavailable shuttle- the shuttle to us ends service at -:--pm. the park closes at -pm. at least run until the park closes -internet fee- seems like a lot of high-end hotels charge for internet while a lot of low to mid-level hotels offer free wifi. i never could understand that i still have - more night here but like i said i felt compelled to write my first review. proximity to the park earned this hotel another star but this hotel disappoints as part of the hilton chain.',not_happy
id38705,' stayed in this hotel for - nights on either side of a cruise in may ---- and had booked - bedroom suites. on arrival for our first night we we were advised that we had been upgraded to a - bedroom deluxe suite. having never been in america let alone new york it gave us a great first impression of usa!! the suite was amazing - - bedroom and - bathrooms and so much space we could nearly have lost each other in it! it was spotlessly clean and the beds were so comfy. it was also amazingly quiet for being inthe middle of manhattan. on our second night at the end of the cruise we got a one bedroom suite which was also massive and had a balcony with views straight over to the empire state building. i could not find one fault with the rooms at this hotel - they were very impressive. the decor of the whole hotel was very attractive and we had a lovely breakfast in the hotel restaurant on our -nd morning. i would like to give a special word of praise for the porters at the hotel - especially denis. they were so friendly and helpful when we had absolutely no idea about finding our way round new york or hailing cabs! the location of the hotel was brilliant - just about - mins from grand central station -th avenue empire state building etc so plenty of scope for exploring on foot. the only slight criticism i would have to make would be regarding a few of the staff on reception. we were a bit confused as we understood payment had been for our stay at the hotel when we gave our credit card details on the internet however the receiptionist proceeded to ask for our card for payment on arrival. when we questionned this she was very impatient and even a little aggresive. she didnt allow for the fact that we were even struggling to pick up what she was saying with her different accent. all im saying is that it wouldnt have been difficult to be pleasant and courteous when we couldnt understand her! but that aside i would defintely love to return to this hotel:-)',happy
id38706,' because of the great location this hotel was out of our price range for the week before new year is eve... which is when my husband and i originally scheduled our trip. we werent able to get there because of the blizzard. but the week of august ----- was a perfect time to go. (of course we almost got stuck there because of the hurricane). we were thankful to be in such an incredible location. if you are going to tour the city this is the place to stay. the views of times square are amazing and it is within walking distance to all the shopping and theatres. in fact we walked almost everywhere. we loved coming back to the hotel in the evening. the lounge and restaurant are so inviting. it is a great place to relax with a dessert or drink at the end of a busy day. we spent a couple evenings lounging in the restaurant that overlooks times square. the room is lined with tables that have comfy couches and pillows that are up against the glass windows... a very open space. you feel like you are part of the action but still away from all the noise and bustle of the area. we found the hotel staff to be kind and accommodating. when we arrived we were placed in a room near where they were doing some renovating. there was a smell of fumes from paint or something. we told the front desk and within minutes a manager had arrived and moved us to a new room. it was clean and comfortable. we loved the modern decor and were very there. we would stay there again on return visits!',happy
id38707,' nice hotel with a great location. we are very devoted to the hilton family so we stay here when the government pays for it. id always choose a homewood suites or hampton inn over a standard hilton but we had a great stay nonetheless. i minus a star for parking fees no free breakfast and no free internet. everything here is new rooms are clean and there are lots of elevators. there is also a bridge that crosses over harbor drive so your drunk self can return from the gaslamp safely.',happy
id38708,' room was very nice exceeded expectations! staff was very friendly.',happy
id38709,' well we stayed here on our second night in memphis because it was stated that it was near downtown area... but more like near a mortuary!! i mean my view was a abandoned creepy lot. the pool was covered in a thick green gunk and the whole building looked like it was going to fall apart. the first room we got was filthy and there was pubic hair in the bed. they then checked us into another room and immediate rented out the other one after a quick look over no maid service. breakfast was horrible something i wouldnt even feed to my dogs. i should have believed the reviews...shame on me...i mean my wife.',not_happy
id38710,' this hotel is nice but i wouldnt say it is above and beyond in any way. for a new york city hotel that is clean and decently sized in a good neighborhood it wins my vote. the shower was great the bed comfy and everyone was accomodating. i paid $--- for two queen beds-which sounds astronomical but hey it is nyc. and like i said good location and it was clean.',happy
id38711,' the sheraton gateway has strong review on trip advisor and i found out that it is worthy of the ratings that other travelers have given it. i had a very large room an awesome corporate rate of $--- a night and it was very quiet i couldnt hear the planes at all. the bed was comfortable although i thought the raves on prior postings were a little extreme. it was nice but certainly not the best ever. the best ever? their workout facility was the best ive seen in a hotel in some time. completely the opposite of the nasty little room at the nashville sheraton. only complaint is the price of room service food which i suppose is a reflection of la. i got around that by going downstairs to starbuck is and picking up sandwiches down there. lunch sandwiches are $----- and when you add in a drink taxes and tip youre going to be looking at $-- in a heartbeat. all in all a very solid hotel!',happy
id38712,' the staff is unsurpassed. it is hard to beat ---% smiling faces warm welcomes and a sincere desire to make your stay the best. everyone went above & beyond here. we reserved a partial ocean view room thinking we would have to crank our necks around a wall to catch a glimpse but to our surprise it was a fantastic view of the ocean. the partial part i guess was because it was on the -st floor and the gate around the premises blocked an unhibited view? loved the individual patio (w- every room) we thought the breakfast was good (was advertised as new possibly changed since a previous review stated it was poor?). our room wasnt really big but it was clean had comfortable beds and you cant beat the proximitiy to the beach. this was a family vacation and our kids loved the pool and the hot tub was very nice too. the hotel had beach toys and chairs for us to borrow as well as bikes for us to ride along the oceanside pathway. this is a very happening area; a young-surfers demographic. we felt very comfortable and enjoyed walking to nearby restaurants that are popular w- the locals. joe at the front desk was especially kind and out of his way helpful to us. the concierge was great to. we look forward to going back.',happy
id38713,' i have traveled to philly one time before and stayed at the crowne but never at the holiday inn. this hotel has beautiful rooms including comfortable bed modern bathroom and functionaly yet inviting meeting space. all of our meals were arranged or prepared by the hotel and they were all very tasty. the location called for me to go outside and see what it was near. you cannot ask for a better hotel in a better location then the holiday inn historic district! i could see the ben franklin grave and it was within walking distance of the mint betsy ross house and many other things. the staff was inviting and accomodating from the front desk to the housekeeper. i asked the front desk what they would like to see and they gave plenty of suggestions! this was a great - night stay after - nights down in atlanta.',happy
id38714,' my first impressions of this hotel were very low. it is messy and not well kept (peeling wallpaper and rusty old sinks) and the lift was a bit creaky. but..... after a day exploring the city it was the perfect place to come back to and sleep. ive just finished uni and therefore have no money but still wanted to see the sights of ny. for me this hotel was perfect because i knew that whichever hotel i was going to be staying in i wasnt going to be spending any time there. i didnt see much point in forking out an extra £------- or more to rent a room that i wasnt going to be in. by staying in this place it meant i had more money for sight-seeing shopping and eating out - which is ultimately what you go to ny for! there are plenty of bathrooms on each floor and i never had to wait for one and the shower in the bathroom i used was amazing. the room had perfectly good aircon which was needed as ny was going through a heatwave when i was there. after reading several reviews on here i did keep my eye out for bed-bugs but didnt experience any problems. the sheets were clean and there was a maid service everyday. another positive point to this hotel is it is location. it is in a very nice residential area and unusually for ny is very quiet so after a hectic day of exploring it is easy to get a good nights sleep without the sounds of the city around. it is only - blocks away from the subway and also from the top half of broadway (on which there are some great places to get breakfast). it is also only - blocks away from central park and close to the museum of natural history. the subway station is on a busy line which goes pretty much everywhere in manhattan so this is a great place to see everything there is in ny. you can also walk to places like time is square. it takes about -- minutes to half an hour but is a great way to see everything the city has to offer away from the main attractions. if not the subway goes straight there in - mins! yes everything is a bit old and crumbly but you get what you pay for in this hotel. i probably wouldnt go back here but that is only because the next time i go back to ny i want to save up so i can stay somewhere grand and buy everything in bloomingdales!!!! but for a first-time sightseeing trip to ny this was perfect for me.',not_happy
id38715,' we stayed at this hyatt last year for our quick thanksgiving day trip and we stayed at the other hyatt on ohio street on the magnificent mile this year. both times we booked via hotwire and paid under ---.-- for two nights for a party of four. the service is very good and accomodations are great. i will say this hyatt was probably my favorite of the two. the one this year which is better for the shopping was a smaller room (they upgraded us last year just because). tracee at the front desk was awesome when we needed assistance with the train system to get to a less than desirable location of chicago (you cant pick where you breakdown on the highway - but it wasnt the cars fault it was the christmas tree that was dropped on the highway). overall good service.',happy
id38716,' my hubby and i spent a part of our honeymoon in dc and decided to book a room at the park hyatt because of the numerous good reviews it received on tripadvisor. i just want to say that this hotel has possibly the best customer service ive ever experienced. not only was everyone there extremely friendly but they resolved every issue i had in a heartbeat. i was especially impressed with my waiter ray song in their lobby restaurant who kept pouring me fresh hot coffee in the morning while i was doing some reading. you can tell how well a business operates when everyone working there seems genuinely . the rooms here are huge our room had two restrooms a bedroom and a lounge separated by a door. the hotel itself is in a great location right next to the white house the monument starbucks with a cvs is only a few blocks away and there are tons of cool bars near by. the hotel itself has a cool bar with a great unique cocktail drink selection as well (if you ever go there try their spicy pomegranate cocktail <-). my only issues with the rooms was that the beds dont have sheets...which i found a little weird. i kept getting hot under the covers and then cold when i removed my covers (the beds themselves were incredibly comfortable to sleep on). i also wasnt with our view it was a view of some pipes and a brick red wall. finally (and im going to sound a little bratty here) we informed them that we were coming for our honeymoon so i was expecting some sort of romantic set up in the room to welcome us like small candles or flowers or even a massage oil gift set ;) i dont think these are issues that should stop anyone from booking a night here. let them know ahead of time if you want sheets and they will take care of you. overall i have decided to book the rest of my vacations with park hyatt. my husband was very pleased with the hotel as well. i definitely advice people to stay here you wont be disappointed!',happy
id38717,' my fiance and i stayed at the hotel indigo the weekend of october --th and loved it!!! the hotel is charming with a great staff and even better location....its literally steps from nordstrom at the galleria. the rooms are spacious enough to be comfortable yet quaint enough to be intimate. the color scheme is quite inviting and you gotta love the aveda toiletries! everything about this hotel is charming and lovely. i highly recommend a stay at the hotel indigo at the galleria! you cant go wrong at this little gem.',happy
id38718,' hotel rooms are really hard to come by during marathon weekend. so when i got a room here on orbitz i took it - not really expecting much. but this hotel turned out to be quite perfect. big rooms friendly staff a decent breakfast buffet and a very handy shuttle service that drove us back and forth to the expo whenever we needed it. on race day the shuttle even drove me out to the bus pick up area for free! everyone in the hotel was so nice and took care of our every needs. the location was not so great but with the shuttle that was never a problem!',happy
id38719,' i was quite impressed with service. a few moments after we settled in someone at the front desk called to verify we found everything according to our liking. that in itself was very pleasant. also breakfast area was clean and everything in its proper place. the price was very affordable as well.',happy
id38720,' i recently stayed at the muse hotel and i really wish i hadnt. the hotel itself is nice - the rooms are a good size the lobby is contemporary and nicely decorated. however that only gets you so far. as soon as i interacted with the front desk staff my opinion was entirely changed. ive never before met such an unhelpful group of people who work in a customer service role. i had just flown in from london and had trouble checking in - the manager is response was there is nothing i can do.....only to find that after three hours on the rainy streets she just hadnt given me all of the options available to solve my problem. this set the tone for the entire stay - the hotel is directly next to a construction site with a -.--am permit to begin works - we were not told about this. every time we stopped by the front desk to enquire about anything we were left standing there waiting while at least - members of staff ignored us to continue with their conversations or typing. we routinely hailed our own taxis (in the rain) as the doormen were again too busy chatting to help. i am normally a pretty forgiving hotel guest - i understand they have a hundred people there asking for everything under the sun - but surely the idea of being in a customer service role means that you do what is in your power to help each customer? it is the there is nothing i can do attitude that i cant abide - especially at almost $--- a night.',not_happy
id38721,' we stayed here as we passed through texas on our way home. it was a centrally located nice hotel with good service and kind of small rooms. ive never stayed in a place that had - double beds instead of - queens. no big deal though i guess. the rooms were clean and we enjoyed our stay.',happy
id38722,' we stayed at the belvedere for - nights on jan ---------. we go to nyc once or twice a year for theatre weekends and this was our first time at the belvedere. the location to the theatres is great(we were within - blocks of the - theatres we were going to). you are a little way from all the action on broadway and times square but that was ok. before i get more into the rooms let me make one recommendation - request that your room be away from the elevators - very noisy - also the doors to the rooms are not soundproof so if you want a quiet room you should be warned...you will hear hall noise. we had - rooms - my sister and a friend were meeting us in ny for the weekend they were there for - nights. they had two double beds in a room across from the elevator on the eleventh floor. their rooms had a major problem with the heat - it was like a sauna in there. there was no way to adjust the radiator and the hotel staff were not able to fix it much(we dont know how hard they tried) so they had to run the airconditioning the whole time to try and cool it down some ( the radiator won...) we had a king size bed which was comfortable. in both rooms the bathrooms are tiny. you can barely shut the door when you get in there also the light switch is outside the door so if you want to use the bathroom during the night the light goes on before you can shut the door so the person asleep in the bed gets bright lights in the eye ( i know from experience). our radiator was not as bad as my sister is but to keep it comfortable we also had to run the air conditioner (seems like a waste of energy). the room also had a niche with a refridgerator microwave and coffee maker and some cupboard space - we did not use this area at all - but it could have been useful (i would rather have a larger bathroom and the fridge etc. free standing somewhere else in the room. we requested extra pillows and towels but because we had left for the theatre and were not in the room they did not leave them and by the time we got back it was too late to wait up for them (a note and a tip got them the next day when they cleaned the room) by european standards the room is large by american it is average with smaller bathroom than we usually find. overall for the price we paid $--- plus taxes - total about $--- a night we would stay here again - it is cheap for nyc and we were so on the go we didnt spend much time there. for the difference in price from some of the other hotels weve stayed at we can afford another theatre ticket or dinner out. we probably wont stay here when we come in september for the us open tennis - we would rather be closer to times square metro stop for ease in getting to flushing meadows and the open. we did not use the restaurant but the concierge was helpful with - reservations for dinner- one suggestion was ok the other an italian - amorone ristorante at --- -th and --th(?) was excellent - try the scalloppine al gorgonzola - yum. it is a brisk -- or so minute walk to the south end of cental park. for great choices in musicals must sees are wicked dirty rotten scoundrels spamalot avenue q (not for kids). enjoy the big apple!',not_happy
id38723,' we had a layover from the east coast to hawaii and the hilton was an ideal choice. clean convenient and quite. east access to and from the airport via the hotel suttle service. the shuttel to manhattan beach was a plus for a half day outing before flying out the next day. would definitely use this hotel again',happy
id38724,' arrived in the evening on our arrival date and was pleasantly surprised. the hotel is very tidy and the staff very pleasant. we checked in and found because it was our honey moon we were given a complementary free upgrade to our room. the room was beautiful. well laid out with a huge plush bed lounge and a large bathroom. the wardrobe was a little small for the room size but that was made up for with a large chest of drawers. the room had a --inch flat screen tv on the wall which you could swivel to watch either in bed or in the lounge area. on arriving in the room there was a complementary bottle of champaigne and a fruit platter on the table. very nice touch! my only gripe with the hotel was the concierge. the lady wasnt really that clued up and had to use a guide book a lot so we decided to speak to the bell boys for better information. of which is what we got. they gave us great places to eat and some small places to visit. overall great hotel and will definately be using it agin when we go back.',happy
id38725,' really nice clean modern hotel in the heart of times square. manages to keep most of the noise out because it does not face right into the building. the rooms were not too small (by nyc standard might be a bit small if comparing to elsewhere). we stayed a family of - in a standard room for three nights and found it very comfortable. tip: sign up for kimpton is loyalty program before hand and add your account to the reservation. just for being members we received a $-- voucher for anything in the minibar and free wifi in our rooms. also we booked the room via this new website i just found newyorkcityluxuryhotels.com and we got a great deal so give that website a try too.',happy
id38726,' great hotel great rooms great service - everything you would expect from a ritz. they even had christmas cookies on the night stand on christmas eve! the only negative was that the hotel was so empty that the restaurants werent open late for dinner or late for breakfast so dining options were limited. as we were visiting family in the area we only used the hotel to sleep so we couldnt really take advantage of the service that the ritz is know for. as a result i probably would opt for some place cheaper next time since i was only there - hours a night. but very nice hotel and very nice staff.',happy
id38727,' our american friends had chosen this apartment hotel in new york to finish off our trip together this summer and the suite we stayed in was perfect when two parties are traveling together. each had their own bedroom and bathroom and then there was a common sitting area to be together when we wanted that. the high standards are to some extent reflected in the price but we found that it was well worth it! and the location cant be beaten with times square a couple of blocks away a whole street of decent restaurants outside the door (for a swing fan the swing -- just across the street was a highlight) and surrounded by the theater district. those expecting a huge american breakfast will be disappointed it was more of the french continental style but the covered garden-like breakfast area was very nice.',happy
id38728,' me and my wife did a trip to new york and las vegas. i found the hotel here at trip advisor and booked it for - nights. we choose this hotel because it was very central nice price.the room was not that big but so wasnt the price :) if you stay here i will definitely recommend a drink on the bar which is situated on the last floor with an amazing view.',happy
id38729,' everything that is nice about a drury - staff are very helpful... free hour... free breakfast with eggs-sausage-biscuits & gravy. when i checked in i was a little apprehensive about the location - many of the surrounding buildings are closed-under renovation. but... it is a completely safe area. it has direct access to the riverwalk. it is also walking distance to el mercado - lots of shops and restaurants. the hotel is in an old bank building and they have preserved much of the architecture. nice pool on the roof. and another indoor pool accessible through a walkway. we spent some time on the -th floor courtyard of the san fernando tower. suites have a huge fridge and a microwave. no plates-glasses-silverware though.',happy
id38730,' enjoyed the stay very much and the fitness center worked out beautifully for me. the staff is very helpful and go out of their way to provide what is needed. would greatly recommend a stay in this hotel',happy
id38731,' ive stayed in several hotels while on business in charlotte this year and i now avoid this one. was really underwhelmed - shocked really - at the quality of the hotel. staff are friendly enough. but that is true many other places and doesnt make up much in this case. the entrance is sort of through a garage port or a significant hiking detour around a plaza. the halls and rooms are dark. the elevators didnt work several times and we had to use a service elevator. the wifi was spotty at best. i literally couldnt get work done at night because of it: kept fading out. found out if you are on the side away from the streets (west side i think) it works better. the windows are not well paned so lots of sound came up from the street - and i was high up enough. had to turn on the bathroom fan to get the white noise to dampen the street sounds. furniture was on the older side though the bed was comfortable (the only plus in the room). the bathroom was surprisingly a bit on the small side (for a big guy like me). wall paper can only be described as ugly. on the plus side the location is perfect for walking anywhere for business meetings in what they call uptown but the rest of us normal people would recognize as their downtown. then again that is true for several other hotels right in the immediate vicinity so you can skip this one.',not_happy
id38732,' perfect place to view all san francisco near union square every stores and shops you wanna go - block from chinatown - block to catch cable car . clean and large room newly recent refurbished and staff very helpful all times',happy
id38733,' stayed here this month (feb --) for - nights. we loved every minute of our experience at this property. we arrived in time for the wine hour (complimentary - and none of those sissy little eye-dropper wine glasses - these are the real deal!). spent - days doing as much of sfo as we could fit in including a superb dinner at jardiniere which the doorman raved about. the staff were fantastic - from checkin through doormen porters and the concierge desk - everyone was friendly helpful and seemed genuinely pleased to see us and help us out. the room was great - best beds ive encountered in my - weeks in the us (though almost needed a step-ladder to get onto it - i found just kind of falling over worked best!). the nautical theme is cute and consistent throughout the property. we got an excellent rate though parking was pricey - but i suspect that it is pretty standard for the area. easy walk to ghiradelli square cable car stop literally around the corner and --- blocks to pier -- - you can walk or take the street car. the teens did the bike ride over the golden gate to sausalito - bike rentals are in the cannery immediately adjacent to the hotel - very safe and loads of fun. id highly recommend this property as really enhancing the overall sfo experience.',happy
id38734,' stayed at the lenox for - nights while on a business trip. the rooms were nice big clean. large plasma in the room. dont know if that was their standard room or a check-in upgrade. the gym is small but functional and the hotel has limited amenities... but for someone who just needed bed to sleep in the hotel is perfect. location is a ++++++ as it is lively just stepping outside the doors - even at night. met all my requirements and expectations...',happy
id38735,' this is the perfect hotel if you are looking for a cheap hotel in ny easy walking distance to -th avenue and times square. i would definately recommend for friends on holiday. possibly not for a romantic getaway. we never had to wait for a shared bathroom there was always at least two available. the rooms are simple and clean and by far the cheapest in new york!',happy
id38736,' a five star hotel across the street from the white house that deserves all - stars. this is a beautiful and charming hotel with excellent attentive service and elegant plush comfortable rooms. we chose a white house view (upcharge) but since not visiting dc for many years it was well worth it. seeing the white house as big as life from your room at various times of the day sunrise sunset just wonderful- makes one proud to be an american! and youre right on the mall so you can literally walk right over to the white house washington monument lincoln memorial capitol smithsonian etc etc. the center of everything. very pleased. wanted to catch obama in his bathrobe coming out to get the morning paper but must have just missed him.',happy
id38737,' pure luxury ! it would be difficult to find fault with this hotel. the rooms are fantastic - you cant argue with a tv in the bathroom - the staff always anxious to help - and the location for perfect for the magnificent mile. if you are able to stay here take the chance!',happy
id38738,' i spend a great deal of time in chicago and ive stayed at numerous hotels. what the hilton garden inn lacks in glamour it makes up for in terms of cleaniness customer service and location. i checked in hours early but a room was ready for me -- and the clerk said ive given you a great city view which she did (perfect night time view of the hancock tower). the room was spotless and everything worked in the bathroom -- no slow drains or noisy fans. room service was prompt -- not only in delivery but in picking up the tray. the next morning when i called to check out the clerk asked me if i needed a taxi and had one waiting for me the minute i entered the lobby. the location is right near every possible amenity -- including a block from a trader joe is -- the room has a microwave and small fridge so i could have easily bought something from tjs and had it in my room. ive spent much more to stay in supposedly - star hotels that were less well-managed and provided much less value. i truly enjoyed my stay.',happy
id38739,' for the most part the room was in good condition however it is starting to show signs of wear and tear. the chair in the room was very creaky and made a noise whenever i decided to move around. the blinds and curtains in the room are ripped and were frayed around the edges. there was also mildew and dark mould along some of the grouting in the bathtub area too. the window sill area where the air conditioning unit is located was also chipped. paint is coming away and the area needs either replacing or at the very least repainting. the ceiling in the bathroom is peeling off too and large cracks are starting to appear. also the wallpaper in the bathroom is coming away from the wall in several areas and also need replacing. the door frame appears to be quite dirty too and appears to have a mixture of mould and stains-splashes around the edges. the hotel is public areas are in good condition in the public areas although many of the doors to the rooms are in need of repainting. many have chips on them and the paint is starting to peel away. the glass front doors-revolving doors at the entrance to the hotel also had numerous finger marks on them and were in need of a wipe down. upon checking out of the hotel the bellman arrived to pick up our bags a short time later. he did not address me by name - nor did he smile or make eye contact. he seemed totally disinterested and thoroughly miserable and looked bored. he did not make any conversation or asked us if we needed any transportation arranging upon leaving the hotel. he also did not enquire as to whether we had enjoyed our stay in the w hotel nor did he ask if we had left anything behind in the safe or bathroom and he did not remind up to check for anything we may have forgotten. it was as though we h ad disturbed a member of staff who was on a break. i detected zero enthusiasm from the talent member and he really seemed as though he wished he was somewhere else during our brief interaction. when i finally arrived at the bell desk in the lobby area i asked the bellman if i could store my bags for a few hours. it was at this point that a total lack of tact was shown – he said “just to let you know we do accept gratuity!” there was no question of me not giving him a tip but i was firstly going to check out and get some dollar bills for change. this is the first instance where a member of staff has ever asked me for a tip. overall the hotel stay was a good one however parts of the hotel and the room are starting to show their age and are in need of redecorating. the decor in the room is very dated and the mould in the bathroom peel wallpaper and cracked ceiling do nothing to improve matters. according to the website our room was supposed to be spectacular . that is certainly not a word i would use to describe it. comfortable and adequate are but there is some way to go before it deserved the spectacular title. also it took nearly -- minutes for some bath towels shampoo and conditioner to be delivered to the room. for a big city hotel this is unacceptable. despite making several calls it seemed virtually impossible to speed things up. also many of the staff members i encountered seemed disinterested – unless they were trying to be “trendy” by not showing any emotion? the staff at the welcome desk and the welcome ambassador both seemed disinterested in the tasks at hand. they did not make me the focus of their time and i felt as though i were something of a digression in their duty rather than a priority. it made for a frustrating end to an otherwise pleasant visit.',happy
id38740,' im double the age of a person on their -- is and i stay at ws all the time. it is a just a glorified westin without the estin. this hotel is pretty well run. the food is adequate the rooms are well appointed and good looking while still retaining practicality. the view of the lack from the upper floors is great. the gym is big and roomy. the restaurant has a great outdoor area where you can look at the lake and passersby on a nice day. room service is pretty fast if not ---% accurate. i would stay here next time im in chicago for business. they tend to tell you yes more often than no.',happy
id38741,' it is a beautiful old completely restored sf building. the room had the old charm but with the modern comforts you expect from a botique hotel.it is within walking distance of great shopping great eating in a nice section of downtown sf! great staff. great experience overall.',happy
id38742,' we stayed at the homewood suites in downtown chicago. we had a great time there & enjoyed our stay!!! check in was pleasant & the valet parking guys were great!!!!! the staff went out of their way to be helpful & make sure our stay was great!!! from the breakfast staff room keeping the front desk & most importantly-the valet parking staff!!!! they go out of their way to great you serve you share info to assist you in anything you need!!!! not to mention they take great care of your vehicle!!!!! we will be staying here on our future visits to chicago!!!!!',happy
id38743,' my room was clean and just what i expected. i stayed in room ----. the staff at the hotel are very friendly and polite. i would stay again. the renovations they are doing didnt really effect our stay.',happy
id38744,' from entrance to departure the staff facilities and dining is simply the best chicago has to offer!',happy
id38745,' the marriott in san diego is gaslamp is: new; modern; lovely designs; spacious rooms;& a perfect location for those coming from out of town to see their home team lose to the padres. (i have been told by friends from chicago that many travel to sd to watch a ball game & it may be less expensive to fly here stay at this marriott and go to the game than to try to get a seat at their own ball park! that is sad but this marriott will make them feel right at home!) the service was perfect & each marriott em-ee appropriately asked if we needed directions as we left the hotel. it was a refreshing visit & i highly recommend staying here.',happy
id38746,' we stayed at the bay club hotel and marina for four nights using it as a base to explore san diego and relax. our room was beautiful - thanks tim - and the entire hotel was clean and comfortable. the hot breakfast (complimentary) was great and much appreciated and we also had a lunch and a dinner in the restaurant which were very good. all the staff were friendly and helpful. we found the location very convenient to get to as we were arriving in san diego on i-- and also very convenient for downtown the beaches and balboa park. we will definitely stay here again.',happy
id38747,' you cant go wrong at this hotel. great location service etc. i had a room problem at check-in. the front desk person was giving me the boilerplate on not being able to accommodate what had already been promised and noted. five minutes after going to the less desirable room management called and rectified the matter. this is an excellent nyc hotel with professional experienced staff from the doormen to the restaurant staff.',happy
id38748,' i stayed at the wolcott on july ---- for - nights for the price (about $---) i wasnt expecting anything special rather i was a little bit scared. glad to report that i was pleasantly surprised. my room (---) was very clean yes a little bit old but hey for the price i didnt care. the rooms have a mini fridge a safe a tv and a clean bathroom. every morning they have free coffee and muffins.the only problem i had was that the airconditioning unit made noises i discovered that it was due to water falling from an airconditioner above it so i decided just to put a plastic glass where the water drops were falling and that solved the problem. the elevator is slowwww and the hallway in my floor smelled a little bit funky. other than that i think this is a very good option for a budget traveler its close to the subway macys times square.',happy
id38749,' ive stayed here several times for business in the last - years last visit ending yesterday. the rooms are clean the lobby is very updated. there is a limited selection in the hotel bar for both drinks or food but everything i have had had been well prepared and warm. the hotel is booked up a lot not sure why there is a lot of hotels in the area. there is plenty to do around the area even within walking distance. i would recommend staying here and no doubt i will be ere again soon for business. staff is friendly check in and out is usually a breeze.',happy
id38750,' after leaving nyc for - years i found myself having to take a business trip for a week. the hotel lovely. the location perfect. but the staff especially mr. rommel gopaz was superb. friendly courteous and knowledgeable. a truly wonderful experience. i will return.',happy
id38751,' convenient to echo park area. clean quiet...we stayed in room ---. left in the morning too early to try the breakfast. forgot to use rewards card...so might have been a better bargain...seemed a bit average for $--.-- plus tax..but for l.a. that might be a good price. would stay there again as it is close to family.',not_happy
id38752,' believe me it was just ok. great fancy hotel name - but ultimately disappointing. uneventful dated -- is room decoration hot water faucet in bathroom leaked constantly - tried reaching front desk to have them fix it and there was nobody ever available to help. room phone gave out after a day front desk management too busy to attend this very simple request - fix the faucet. ok dreadfully slow laptop connection and yes - no wi-fi available. air conditioning got me sick do they ever change the filter? guess not since my sinuses were literally killing me. i was truly disappointed with this hotel- frankly i went for the fancy name w-o first reviewing it on this site - learned my lesson. please stay elsewhere in chicago - there are plenty of options know what im talking about.',not_happy
id38753,' this is a truly beautiful historic property in a great location with many amenities the staff was excellent and the room was very comfortable. a perfect blend of old style and new amenities. i would return in a heartbeat. nothing negative to say.',happy
id38754,' loved the resort loved the location to all the san diego attractions. fabulous marina staff huge thank you to rob and matt! two on site restaurants gift shop heated pools ( though not heated enough for the kids to swim in windy march). the rooms were lovely and spacious the grounds well kept and the staff was exceptionally friendly. i did have to call and have the room re-cleaned. also dont leave any food out small black ants!(our fault- the kids had donuts). we had room service one morning fast hot food. helpful concierge cabs waiting to drive you anywhere. not luxurious but i would say -.- star experience. i would stay here again with the kids.',happy
id38755,' we experienced outstanding service from the door man to the front desk staff and extending to the servers in the bar and restaurant. we were treated in a friendly manner by everyone we encountered who worked at the warwick. our room was spacious with a feeling of old world elegance yet with modern conveniences. the hotel is within easy walking distance to union square and chinatown and is in the heart of the theater district. we especially liked the warmth of the hotel--we felt at home and also pampered. the only problem we had was that we had a car and the parking was expensive. next time well fly and use public transportation.',happy
id38756,' there are all sorts of reviews here on this place and theyre a bit all over the place. i think that based on the sheer size of the property and the demographics it tries to hit there is bound to be that sort of diversity in review. that said for my demographic family vacation with young children (- yrs and - months) it was a great spot. we used marriott points for our stay and are glad we burned them here. there were all sorts of activities for the kiddos in fact more than we could have done in a stay of a week really. the main attraction is the water park and it was great. yes a pain in the rear to get a tube at points in the day but minutes not hours. i was pleasantly surprised by the coolness and cleanliness of the water even if it was --- degrees outside. get there early to claim a spot. star gazing was neat. hamster ball racing was cool. but mostly slides and lazy river. food was good. im from texas and brisket is something i venture long and far to enjoy. the brisket-texas style meal at the cibolo moon was some of the best ive ever had. drinks were expensive as youd imagine but wine in the room supplemented nicely. the downside? couldnt stay longer! aside from that just the intermingling of demographics. the convention demographic that was there was not easily meshed with the family demographic. im no teetotaler but the lazy river and wading pools got a little adult as the day wore on and the bar wore down. my wife found great pleasure in watching the hook-ups evolve. still id go back and recommend it.',happy
id38757,' we stayed at the donatello for - nights and were not disappointed. the staff were freindly and helpful at all times. the room was huge with good tea-coffee making facilities including a fridge. lovely fluffly bathrobes were supplied alomg with lots of linen. great value for money and close to union square which means great shopping and handy to the sighseeing buses. we loved san francisco it is a wonderful city. do check out zingaro restaurant at the donatello - wonderful italian food and classy italian waiters wearing very nice suits!',happy
id38758,' after a disastourous check in i.e.given the wrong room so woke a person up tring to open the room door.but apart from that everything was finegreat location.within walking distance from the wharfe.i can thoroughly recomend the alcatraz tour well worth the money very well organised.plus the cable car ride.',happy
id38759,' this is a great location near union station and capital hill. if flying in from reagan airport for a couple of bucks take the metro subway which is right across the street from the airport take the blue line towards metro center station then switch to red line and get off at union station. trip took about -- minutes during weekday. weekend would take a little longer. way cheaper than a taxi. amtrak & acela also stop at union station. union station is also a stop for many dc tour buses (oldtown trolley etc) the liaison is just - blocks away from union station. we arrived early but the front desk let us check in with no problem what so ever. front desk is very very helpful from the morning person to the evening person. the liaison have a great roof top pool open between --am to --pm. even have floaties and towels to use. during evening hours there is a dj (and-or instrument players) playing music. there is a life guard on duty. limited amount of chases (and chairs) to lie down on and on occasion reserved covered chases (for $--?) limit even more. on one night there was somekind of function at the pool with people dressed up for clubbing-drinking at the pool not for swimming. it was very odd swimming with all these dressed up people. there is a small fitness room on the same floor for you work out fanatics. liaison maid service was just ok. they didnt change the bath towels on one of the days unless that was on purpose to save on water. if that was the case they should have posted something to that fact. also forgot to leave extra toilet paper. on another day did not leave enough regular coffee for coffee maker or sugar but plenty of decaf. coffee maker makes up to - small cups of coffee but coffee maker makes a splattering mess on the counter. nice -- ? hdtv with hbo. king size bed was nice but the pillow topping was a bit over the hill. pillow itself was a bit stiff but they do offer pillow choices (at a charge?)which they would send up. lighting in the bed room was a bit harsh using cool white compact fluoresent bulbs instead of warm white (similar to incandescent bulbs). light on headboard above bed did not work. bath room was nice but counter top need a lip to keep water from dripping onto the floor. bath room already had shampoo-conditioner-soap for bathing. hotel hallway lighting was dim. hard to see other people is faces. probably need to replace all the bulbs. free limited wall street journal newspaper during the weekdays at the elevator lobby of each floor not each room. no vending machines for sodas or snacks on any floors but there are ice machines. hotel charge $-- for over night parking. just around the corner from the fire station next to the hotel on e st nw is just $--. union station also charges $-- per over night. did not eat at the very pricy hotel restaurant. there is a sandwich shop right across the street called west wing cafe (next to the hyatt) not - minutes from the liaison. decent price with great sellection of sandwiches drinks (alcohal too) chips deserts sushi etc. union station have many choices for counter service and sit down restaurants (plus stores to buy clothes and dc memoralbelias). dc is expensive to eat out. cheapest place to eat was........believe it or not at a mcdonalds in air & space museum (double qtr pounder-lg fries-lg drink meal at $- not healthy but cheap) other cafes in the smithonian museums are also expensive. i would recommend the liaison to my friends.',happy
id38760,' based on the website i thought it would be a nice romantic hotel to spend the night at for a night out on the town with a great view and over-the-top service. i was wrong. it is very very clean but we ended up there on a very crowded night and it was obvious the staff and facilities were overwhelmed with guests. the three elevators only held - people each and were filled to capacity on every ride up and down...with angry people in the lobby complaining louder of others cutting in line. no freight elevator for luggage. (it kind of reminded me of hotels ive stayed at in europe in this regard). the room was very clean comfortable except the beds were hard and the pillows were too thick. i know this is subjective but both of us were glad to be back in our own bed the next night. they gave us a bare minimum number of towels. one of the two phones in the room didnt work. i requested a higher floor room with a view when i reserved and ended up on the -th floor very close to the elevators. they advertised that they would provide you shuttle service to restaurants and the theater but it was so crowded and we heard several people complaining about waiting for over an hour for the car to get them so since the weather was nice we ended up walking to dinner and the theater. we did get a ride back from them at --:--p and they came quickly. we knew coming in that we would miss both the cocktail hour and the cookies and milk service - so when i checked in i asked if i could possibly have - cookies delivered to our room while we were gone and they flat out said no. so much for the service i expected at a boutique type hotel. there was a long line for the valet and when i called ahead to have our car brought out i was told they werent doing that (even though they told me when i checked in i could call ahead for my car) and id have to come down and stand in line. the included breakfast was ok. scrambled eggs hash browns bacon were the hot items. the eggs were very good. yogurt muffins toast bagels cereal and some very green bananas were the rest of the items. there was juice but it took a while to get refills once it ran out at the counter - i finally asked for some and it was served to me room temperature. i waited over -- minutes for decaf coffee. it was all self-serve and i was surprised when they brought out a bill for us to leave a tip.',not_happy
id38761,' this hotel disappointed for a four star hotel and the price paid. look around at other hotels in the area which are cheaper and provide better service as this hotel was a four star hotel with one star service. front desk were less than friendly when we checked in. our room had a broken light and all the lights and phones were unplugged which we didnt expect for a four star hotel. after waiting a long time for our bags to come to our room we went down to reception and had to ask again for the bags to come up. it would have been quicker to do it ourselves as we had just got off a long flight and it was late at night. at checkout and upon leaving the hotel it would have been quicker to hail our own cab as it took quite some time for a cab to be called. and even then the hotel staff complained how many bags we had to pack into a cab (even though we had only two each). all in all i would definitely not stay here again for the price we paid and the inadequate service we had for an apparently high class hotel. on the up side the hotel location is great as it is right next door to the westfield mall and all the la hotspots. also has a nice pool and spa area outside and the breakfast staff in the restaurant were fabulous.',not_happy
id38762,' we stayed here over the thanksgiving holiday. the location is excellent and their concierge desk was very helpful. even though we had made our reservations directly with the hotel we were not offered an upgrade and we were given a room that was obviously not yet remodeled. the carpet was old and looked dirty there were spots of sticky stuff on the tables and the bathroom needed a makeover. i expected small and the room was actually bigger than anticipated but there was no place to put your own things in the bathroom except on the floor. all of the pillows (three for two of us?) were mushy and provided no support. on our second night we had to call the front desk and ask them to have the other guests take their children into their rooms rather than letting them run and scream in the hallways - and this was after --:--pm. i have to give them credit they took care of it right away. weve stayed at other hotels in manhattan with excellent locations that took a little more care of us and we will likely not return to the park central.',not_happy
id38763,' i am staying here for about two weeks. the room itself is ok and what it would be expected for an extended stay homestead suite. not too fancy but if you are not into hd tv or any other luxury commodities then its the room for you. nice to be able to cook something on the electric stove they have or the microwave. now for the problems. the most irritating of all was the internet speed. they will offer you two version. lite (about $- for the duration of the stay independent of the number of days). and what should be called snail pace internet but its called high speed. well knowing i will need to be able to stay in touch (skype video) and also download scientific papers at a reasonably fast pace i have opted for the high speed which incurred a charge of about $-- per week. not very bad i figured. now it might not only be the fault of the hotel they get their internet from guest teck. thats who they direct you to call if in need of technical assistance. and assistance i needed. the first night i have logged in with this superior (ha) connection i was appalled. my dial-up has seen better days... back in the -- is if you happen to have been alive back then. so i call tech support. after a lengthy process of about -h where the operator has tried everything in her powers we concluded she does not know what is wrong and that on her side i should be able to have access to high speed internet. well downloading a simple pdf of ---kb was a -- seconds torture.... so yea high speed indeed!!! ok again it might seem that this has nothing to do with the hotel but bare with me. it is them who buy a certain amount of bandwidth from guest teck and then distribute it to you and charge you for it. on my bill the charge for the internet goes to extended stay not to guest teck. they are just the middle man. now i have called a second time to try and fix this. the operator this time was a little more shrewd. after the same attempts his colleague has made to fix my connection he stated that he will need to run some scripts and it will take some time and he will call me back. well he never did... so i called again in the morning and spoke with someone who seemed to be the most responsible of all three tech support people up to now. after acknowledging defeat (again my connection pace was like a snail with superglue added on its sole) he said he will refund me for the high speed internet and will escalate this to his managers. i will call in two days time to check on progress. what i suspect happens here is that the hotel has bought too little bandwidth for the demands although the first operator at guest tech said i was the only one using the internet at that time of night... i hope this gets fixed soon. if not and if having good internet connection is a priority for you avoid this hotel...',not_happy
id38764,' this was a fantastic place to stay while i was in la. the staff were very friendly helpful and efficient and as someone getting around on foot or public transport i loved that right across the street were already some great places to visit - the grove and the farmer is market as well as bus stops within seconds walk from the hotel. my room was lovely very clean spacious and i actually really liked the chair. i could have slept in it it was so comfy. i was unwell at the beginning of my stay so i spent a good bit of time in my room and it was a great place to recuperate. ill definitely stay there again.',happy
id38765,' this is a great hotel cool and hip with five star service. being british living in los angeles we had heard about it and the rooms were not expensive by new york standards we paid around $--- for a london vista suite for four nights just after new year. to be honest i would not pay the extra cost again for the high floor and subsequent view because there is a large building blocking the central park vista and it is not as though there is a balcony to sit out on and enjoy the view. that is just a bit of knowledge to put away for next time - and there will be a next time we loved it here. i knew that the gordon ramsey restaurant would be impossible to get last minute reservations for so called a week ahead and even then could not get a reservation before --.--pm which for us la residents was way too late to eat. i dont blame the hotel for that fact. we did eat in maze but werent blown away - the service was quite slow and our white wine was room temperature. everything was small portions until the rum baba which was giant donut size! the bar was very expensive but hey we were on vacation and it is new york so what do you expect? we had fun in there sampling some great appetizers and working our way down the cocktail menu. the staff could not be nicer or more helpful from the bar waitress to the door man and especially the concierge staff. the london vista room we had was perfect just know that if you want a bath tub you need to ask for it in advance some rooms only have showers. the decor is hip - this is not the ritz carlton but you know that when you see the hotel web site. the additional seating area was very useful although not that comfortable but we werent spending much time sitting around. room service could not be faulted again not cheap. gordon ramsey is scrambled eggs with smoked salmon were fabulous. what was missing was a light switch by the door but i wasnt going to let that be a big deal. if i did have a general complaint it was that the lobby does not have any seating. presumably it was to keep the area looking minimalist. whenever i had to wait for my husband i had to perch on a cold stone step and felt a bit of a hanger-on as if i wasnt meant to be there. that did not affect my overall view of the place. some recommendations for dinner (as gordon ramsey being full will necessitate eating out!!) - spice market buddakan spotted pig (lunch). your hotel bill will be way over the cost of the room but so what it was fun running up the tab! we had a great trip love nyc we ate and drank our way through it and look forward to doing it again and to staying at londonnyc.',happy
id38766,' yes the bathroom is really small but the beds and pillows were the most comfortable of any hotel ive stayed in! the room was always clean. the location is perfect. i had - pre-teen boys with me and the only thing we would have changed would be to have a pool. it was really hot so we spent some time at - movies in different theaters both very close by. i would definetly recommend this hotel to my friends',happy
id38767,' the staff of this hotel are wonderful friendly... especially adam at the reception and patricia serving in the breakfast room... location is good if you are staying to explore hollywood the kodak (now dolby) theatre is right behind it... we just walked to the cirque du soliel show ... it took less than a minute... no hassels there... the rooms are ok with a small kitchen which we didnt need and didnt use... we never had time to try the pool but it looks fine... our room had no view at all ... and i do think that the carpet really needs to be changed.... it was old and did not look inviting and the room did not smell fresh because of that... but other than that the room was fine... for breakfast we took our breakfast tray up to the roof top garden...and enjoyed it there... it was quite charming ... with nice big pots of plants and flowers and nice tables and chairs... quiet and relaxing...that was good...!',not_happy
id38768,' good: *located right next door to the metro center subway station. within walking distance of national portrait gallery international spy museum washington monument and other great attractions. *exceptionally friendly staff. from the doormen to the front desk to the restaurant staff everyone was very helpful and pleasant. *updated modern rooms. room had the new revive updated bedding décor was modern and nice and bathroom was nice-sized with a modern shower and nice bath products. *good rates can be had online. we got a rate of $--- that included breakfast buffet for two (would have cost $--.-- each per day) and valet parking (would have cost $-- per day). *air conditioning worked great and quiet which can be important here in the summer. *free delivery of saturday and sunday edition of washington times to room. bad: *as with all hotels in downtown dc within walking distance parking is expensive. all hotels we looked at were atleast $-- per day and here it is $-- per day for cars on the weekend ($-- on weekdays and $-- for any trucks vans or suvs). some friends parked on the other side of the street about --- feet up from the hotel on --th street for free (i think this is only available for street parking on the weekend). *restaurant bar stinks big time. the only bar they have in this hotel is the one inside of the hotel seafood restaurant on the ground floor which has a layout and feel of long john silvers. surprising for such a nice property otherwise. random tip - go and eat at la tasca (spanish tapas) restaurant within walking distance in chinatown. nice food reasonable price and good atmosphere.',happy
id38769,' our choice was based on anothe good hint from tripadvisor. the hotel is in a quiet area although somewhat distant from the center but well located for those who do not mind walking. there are some convenience stores and a cvs nearby to supply the fridge and make a good breakfast or lunch in the large kitchen. the overall space in the room is large but the kitchen equipment is simple and some items require maintenance but for a stay of a few days the cost - benefit ratio is favorable.',happy
id38770,' hmm. where shall i start? this was an absolute terrible experience. the shower was dirty an you could see hair in the drain. one of the pillows smelled strong of old spice and could not have been changed since the last visitor... the bed was so old i could feel every spring... the carpet was dirty the sheets old and the towels smelled funny... i did not shower in the morning and didnt dare to visit the breakfast room... if you are going to a chargers match the motel is near qualcomm but there has to be a hundred better options out there.',not_happy
id38771,' i travel for business and pleasure always staying at marriott hotels and the courtyard marriott in boston’s copley square is my favorite. i call it my home away from home. it has a wonderful boston charm; large clean rooms; excellent service and a front desk team that is exceptional. it’s located near wonderful restaurants shopping prudential convention center and attractions.',happy
id38772,' we stayed here a few years ago and thought it was great. after a little research we decided to stay here again. i have no regrets about my second stay here. the rooms were clean roomy everything worked great. we used the shuttle once with no problem walked across the street to a couple of ballgames and sat around the rooftop pool on one very nice day.the hotel is a bit out of the way but we walked to the waterfront area on three different days and walked back from pikes place and the space needle one day. the only complaint is the -- dollar a day valet parking charge but most of the downtown hotels charge even more so if you want to stay anywhere near the waterfront-downtown area you really dont have a choice. the front desk staff maybe could be a bit more friendly they seemed kind of indifferent when checking in and outnot really to see you either way the concierge and shuttle driver were helpful. other than the front desk people this hotel is an excellent choice and i will probably stay here again when back in the area.',happy
id38773,' this is a superb hotel and was warm and welcoming from the moment you stepped in the front door. the room was big modern furnished beautifully and was very comfortable. we had a sofa arm chair coffee table desk and book case (full of books) in our room. it was like a home away from home. the view from the hotel room looked over the union square area - lovely. the staff (bell hops door staff reception concierge and bar staff) provided the highest quality of customer care and always with a smile. the only draw back was that there was no tea making facilities - so be prepared to pay $-.-- for tea and biscuits via room service. one thing to note is that hotel is located in nob hill (a beautiful area) which is at the very top of a hill thus be prepared for some energetic walking to the main tourist areas of san francisco or be prepared to catch a cab everywhere. all in all a wonderful hotel in the beautiful city of san francisco.',happy
id38774,' returned for a -nd stay at the washington marriot. really enjoyed my stay. room very nice and clean and tidy. the bed was very comfy. the views from the windows are not brilliant but then i never booked for the views. staff very helpful and friendly - nothing too much bother for them. enjoy the cookies and juice in the evening at reception - very popular. the metro at foggy bottom is - minutes away and ideal for your stay at the marriott.',happy
id38775,' the wellington although a great location was very much in need of updating all round. the none smoking rooms still had a faint smoke smell too them which was even more noticable in the lifts. the rooms were extremely tiny for the cost. stay were average with assistance however maid service could not be faulted (----- for the room servicing). location wow no wonder they can charge so much for a below standard room. a few blocks from central park high end fashion district and time square. if it wasnt for the location this hotel would be not worth a mention or review. knowing what i know now especially as a solo travellor for the first time i would have felt just as safe in lower east side or even around the financial district (and much more affordable accommodation). next time im going further down into these areas and saving myself a lot of money.',not_happy
id38776,' my husband and i spent a few days at the conrad chicago. it is a nice hotel but i dont think it deserves all of the superlatives describing it in other reviews. to me the hotel lacked the element of charm. it was basically sterile. when i read that the hotel was in a building constructed in ---- i just assumed it would have that old-time hotel elegance. of course there are many positives about the hotel. large comfortable room. a very nice accomodating staff. great location. however it just wasnt the experience i was looking for. for travelers who arent seeking the charm of traditional older city hotels the conrad is more than fine.',happy
id38777,' i respect that the hotel recommends you use their parking due to the low light street parking and the concern of crime but -- dollars seems excessive. also a full size car barely fits into the spots in the parking spots. aaa and most web based services fail to mention this -- fee which is a shame . hotel is only a ----- min walk to the heart of old town and a -- --- min walk to the tip of the tourest area but the walk from the hotel is not well lit ... so have street smarts if you go out at night. the is hotel airport shuttle service but only at the top of the hour. internet is weak. some food and ther garbage piles in the halls',not_happy
id38778,' i have many clients in boston and always stay at the omni parker house when in town. my rooms have ranged from a very small room with a double bed to an upgrade to a suite this past stay. if you get the chance to book the tip oneil suite i highly recommend it. the rooms have all of the amenities you could want and it is always very clean. if you want a very large modern hotel then the omni parker house might not be for you. but if you want a beautiful and charming piece of boston is history then you should give it a try. the restaurant is top notch as well.',happy
id38779,' my girlfriend and i decided to visit the other side of town for her birthday earlier this week. we rode our bikes across town from golden hill to a favorite spot of ours the pearl hotel. the ride was great nice weather and fun stops along the habor on the way over. we arrived at the peal to warm greetings and relaxation at the pool with cold beverages. my gal loved the little note in the room from the hotel with the weather. we had reservations at another local restaurant for dinner but opted to stay at the pearl instead good choice. we sat at the bar with a nice gal (cant remembe her name short black hair) and had a great meal. i mentioned to my girlfriend that it was nice to find items like foie gras and steak tartar on the menu the cocktails went great with dinner too. nice finish with donut dessert and desset wines. overall a recommendable experience at the pearl great job!',happy
id38780,' ive been to several nyc hotels and this one is the only one ive gone back to a second time. i think at this point it will always be my first choice if possible. i know the elevators can be slow but we never waited more than a five minutes if we waited that long. the rooms are really nice and the kitchen is great. i called to ask for ice and had a bucket of it delivered right away. the doormen especially jamie and sunny who loaded our car up for us were fantastic! even if the hotel wasnt as nice as it is the fantastic staff would probably keep us coming back. breakfast and the thursday night social were great. i also am very pleased with the price of the hotel as we can actually afford to stay there on our planned trips into the city especially with the special parking rates at peach parking. the neighborhood reminds of times square back in the --s when i used to feel brave going there! however it is only for a short distance heading towards broadway and despite the gritty look we had no problems nor did anyone else appear to. thanks again to jamie and sunny for helping us as we were leaving and while we were there. :) you guys rock!',happy
id38781,' blech was right! the room we had was no bigger that our bedroom at home and this one had - beds and a table and a armour for the t.v. way small. no room to move. had ants on the bathroom sink. water went cold when someone else from another room had a shower. the floor creaks. and then they charge you -- bucks aday for parking and dollar a day to use a safe in the room even if you dont use it. gouge gouge. it would have been cheaper to park in a parkade all day. the only good thing about it that it was close to fishermans wharf (great place) beware of the camera-gift shop on northpoint rd. it has the purple awnings the guy in there is a fast talker and will probably sell you something you dont really need or want and will charge you too much for it. it is just down the street from celtic crafts.',not_happy
id38782,' we stayed here while we were in san diego for a few days. the hotel appears slightly old but was extremely well kept. the rooms were clean and the maids tidied it daily. the maids here were especially nice as they cleaned the entire room except the fort pillow my girls had built in one corner and left with a tiny sign please leave our fort alone . the service here was exceptional. the nice man at the front desk (cannot recall his name) was well beyond pleasant - he was helpful made recommendations and remembered my name for the remainder of the trip. the other staff were just as nice. the front desk even warned us about a local scam that was going on (flyers stuffed under the room doors). the pool was clean and the right temperature. the breakfast was very good with fresh fruit cereals oatmeal pastries a waffle bar and juice. there wasnt a lot of room to sit but we could usually find an open spot. we were very close to both the airport and sea world. the san diego zoo was perhaps a -- minute drive away by taxi.',happy
id38783,' my book club and i stayed at this hotel from may -- ---- to may -- ----. the first rooms that we were sent to were horrible. in our room a drawer was missing from the dresser. there was hair on the heating-ac unit and the bathroom was very unclean. the otheroom was horrible. it was also unclean. the toilet lid was broken there was mildew on the shower curtains the chair was broken and the lamps were loose. after complaining we were moved to slightly better rooms. we were given a great price via the internet because there was an error with the pricing that was listed. however we had to wait an hour before checking in because the front desk clerk did not want o honor the price. the location was okay because we were in walking distance to a walmart store. i would not recommend this hotel to any individuals who requires the use of an elevator because this hotel does not have one.',not_happy
id38784,' the magnolia denver was a great hotel with a fantastic staff. the rooms were nice and comfortable. i would definitely return. walking distance to the --th street mall and the free shuttle bus was nice. only concern was the train stop for the light rail that stopped near the hotel - very seedy crowd late at night. otherwise i loved the place.',happy
id38785,' first time at this property. would not hesitate to stay here again. the t is right next door island creek oyster bar is exceptional and the staff throughout the hotel are extremely friendly and helpful. great experience and highly recommend this hotel for your next stay in boston.',happy
id38786,' stayed at the hotel to make a trip to universal studio with my kids. this is a wonderful place for kids and adults alike and for the price well worth it. the parking is a pain and costs -- dollars but other than that the service is good the room service is a good price better than some i have seen. we got a season pass for universal so we will be staying here again.',happy
id38787,' i stayed at the crowne hamilton for - nights on business and while there are a number of good points about the hotel (central location pleasant decor price) it falls short on several items mostly related to service. -. after a long day i phoned down to the front desk to ask for a wake-up call the next day at -:-- am. instead i received one at -:-- am. -. both telephones in the room had so much static on the line that i couldnt hear the person i was speaking to on the other end. i called down to ask the hotel to repair-replace the telephones and was assured that this would happen. it did not. i could not use my room phone as a result for my entire stay. -. the satellite reception on the television kept cuttting in and out constantly. i know it was not only my room as several other individuals staying in the hotel mentionned the same thing. -. the a-c system was extremely loud (and ive stayed in a ton of hotels) - bring earplugs if you plan on staying here. -. maid service replaced only half of the toiletries that i finished. luckily i had brought my own just in case as i was sick of calling down to complain about things. -. restaurant is way overpriced for what you get in terms of quality. i dont mind laying out some good coin for gourmet cuisine but this is not what i got. food was okay but not gourmet. presentation was elementary. service was average. definitely not worth the money. on the positive side prior to checking out i was asked about my stay and as a result was given a small adjustment on my bill. this was nice and i appreciated it but i would rather have had proper service and a room not in need of repair.',not_happy
id38788,' this is the hotel in the center of ny and it has very good price for such location. so it has a lot of people there. in result - half an hour queues for check-in rude staff inconvenient breakfast area. double bed is too small for two people. no coffee machines in the room. and... they take money for keeping your bag before check out and after check in ($- per bag). if you need to keep it before and after - you pay - times. i see that first time! dont go there. better to choose some other hotel.',not_happy
id38789,' we just spent the weekend at the st. regis and arrived back home last night(----). it was our -th time at the st. regis over the last -- years and our --th wedding anniversary. once again the st. regis did not disappoint and luxuriated us with the finest of everything...service room service(colorado lamb chops with the wild mushroom cassoulet..incredible) and of course the room. we splurged on an astor suite and had a ball! three tv is (plasma in the living room) pin drop silence private butler at your beck and call stunning bathroom etc etc....we didnt want to leave and in fact had about - room service calls. we cant wait to go back for our --th!',happy
id38790,' location: good location. close to a tram stop and metro stop. - minute walk to union square. quieter location away from major attractions. room: small but adequate size. kept up well for a historic hotel. staff: nice and knowledgeable staff. hotel: detailed and well kept interior. elegant. city: san francisco is cool. tons to see and do. we only had a couple days so we rented bicycles for a half day. rode across the golden gate through sausalito then took the ferry back to the piers.',happy
id38791,' this hotel is run by epe and you pay a little more for this. it is a very clean hotel... our room had a little kitchen area. we had two queen beds. there are special suites available at a premium price of course. their wifi is very unreliable hope they fix this!!!!.. they do have free computers in the lobby. all the staff we encountered were friendly and helpful. yummy breakfast...i love the biscuits. there is also a resturant for dinner if you choose. nice little gift shop to pick up a few elvis things. i have stayed here three times.',happy
id38792,' we chose this hotel for the price and paid for it with our lack of sleep. the room was decent had a new sleep number bed and very nice bedding--so we were looking forward to a restful night is sleep. it was a very hot weekend so we had no choice but to use the air conditioner. even with the fan set on low and the temp set as high as we could stand it every time the air kicked on it sounded like a bus running through our room. very disappointed.',not_happy
id38793,' we made reservations for the helix with confidence as it was a kimpton and we have had several great experiences at some of their other properties. we were not disappointed. the location used to be a howard johnson is so we were told. they have done a wonderful job changing the utilitarian and reserved design of hj to something that is fun colorful and striking; this applies to the front facade public areas and rooms. well our room at least as that was the only one we saw on our visit. as for amenities the bed was comfortable with plenty of pillows (a personal preference) the tv was a large-ish flat screen on a swivel that could be adjusted to be seen either in the sitting area or in the bed which was recessed. the bathroom was not very large but very accommodating for one at a time. linen and towels were rich and in line with the price point. the only gripe would be that the couch wood framed with a foutonish cushion wasnt very comfortable. the leopard print sleepwear available for purchase in the closet along with the pez and pop-rocks in the honor bar continued the fun theme. helix is location lends itself to adventure; rhode island in between --th and --th streets nw and a block and a half from logan circle. it is very close to dupont circle as well. this makes for an easy walk to metro if you like. there are several neighborhood restaurants and taverns available as well as a whole foods in very close proximity. overall the stay was very enjoyable and worry free. the staff was courteous and very efficient. we would stay there again in heart beat.',happy
id38794,' hotel was in good shape. room was clean and bed was very comfy. location is great! we parked our car and did not use it again until we left. booked our package through gophila.com so our parking was included (otherwise it was a whopping $-- for two nights!!!) staff was a bit inconsistant...either extremely helpful and pleasant or bored and bothered . there was one error on our bill but it was corrected when we pointed it out. free breakfast was really nice. food was fresh and restocked regularly. there is no pool...even though the website says there is. it was taken out sometime earlier this year. you can use the pool at the courtyard right next door if you ask at the front desk though. area is a little sketchy especially at night (what part of downtown philly isnt) but really no worries during the day. located within walking distance (about - blocks) of independence hall and all the touristy stuff and - blocks from the reading terminal market. we took the septa subway to the wachovia center-stadiums. the stop was right across the street from the entrace to the hotel and the orange line took you directly to the stadium stop (no changing trains). would stay here again.',happy
id38795,' we stayed at the candlewood suites from ----------- while attending a convention. we looked at a number of hotels online and finally decided on this one. it was an excellent choice! the price was great compared to other hotels that we looked at and we were pleasantly surprised at the great service of the entire staff and the size of our room which was much bigger than we thought. the location was very convenient - close to shopping restaurants theater - and the neighbor was very safe. the only criticism we have is that the full size refrigerator made a constant humming sound day and night so it was difficult to sleep. we ended up turning off the refrigerator before going to sleep. however having a kitchen was nice. daily change of sheets and towels are not automatic and we had to ask the front desk. housekeeping brought them to our room very quickly. would definitely stay here again!',happy
id38796,' worst radisson i ever stayed at! upon arrival the parking garage which is normally free to park in was under construction and they wanted to charge me $-- to valet my car - feet from the door. i could have parked the car myself. the front desk girl ignored my concerns completely and would not transfer me to the buena park radisson where i preferred to stay because radissons are all franchises. i called radisson customer service who told me it was my obligation to check the parking tab before booking my reservation. even they had an attitude instead of helping me! customer service is dead in this country. i will never stay in radissons dirty filthy rooms again. i used to frequent these hotels but will never stay there again. if they dont care about their customers then they dont deserve my hard earned cash. dont stay here!',not_happy
id38797,' from the front office to the back office...i was treated with the utmost professionalism and class by the staff at the hard rock. the service from the front desk was very helpful and the concierge was great with digging up great spots for night life. the bar in the lobby was great and the amenities were so nice. great room nice beds...beautiful view. honestly the hard rock is an institution. after staying there...i can see why. everything is top of the line including their service. looking forward to my next visit!',happy
id38798,' for a historical hotel that has kept its charm and elegance the brown palace cant be beat. the price was less than similar hotels (marriott ritz hilton etc.). our large king room overlooked the stain glassed atrium and was furnished nicely. the bathroom was up-to-date with wonderful soft towels and the shower included a rain shower head. turn down service with ice was discretely done. the atrium hosts afternoon tea and later in the evening cocktails are served. fabulous piano playing can be found in the atrium or the ship is tavern restaurant on a daily basis. ellington is serves a fabulous breakfast. in fact the ship is tavern restaurant must still be the place to have a great lunch. a steady stream of people filled the tables. this hotel is also very close to downtown-lodo restaurants museums the convention center and business offices. furthermore we easily rented an avis car which was only - block from the hotel. if you need to be in downtown denver this hotel has ambiance history and location for the traveler. take time to enjoy the brown palace.',happy
id38799,' this past august my family and i had the pleasure to stay at the watertown hotel. as advertised this is indeed a unique hotel. a modern and chic place with comfortable beds and well layed-out rooms. we booked two rooms -- a regular room and a suite. the suite was huge -- and regular room was above average. furniture in each room was fit for a nice home. staff was helpful and friendly with no detection of any attitude. the price is moderate to low for the business traveler perhaps a bit on high end for the family-budget traveler. however everything is included for one price. underground well-lit parking a newspaper internet access a great breakfast with starbucks coffee the gym friday evening wine tasting were all free of charge. the hotel delivered an artist cart to one room and a spa cart to the second at no charge! each floor has a washer-dryer nicely hidden behind a key-entry closet which came in handy. the hotel is in a residential neighborhood with good restaurants close to parks and transportation and - blocks from trader joes to stock up on snacks and inexpensive wine! for a business traveler who often stays at - or - star hotels this hotel is right up there with the best and was indeed a unique experience in a wonderful city!',happy
id38800,' we stayed at the grand union hotel. we were originally put in room --- which was very draughty and cold especially as january is freezing in new york. but once we spoke to the helpful staff we were put in room ---. this room was clean comfortable and very warm. the hotel is very conviently located. it is near to macys & the empire state building. there is a diner attached to the hotel that do nice breakfast-lunch with lovely and friendly staff. this is basically a - star hotel which as i said was comfortably clean and quiet we enjoyed staying there and would stay again. there is internet access and access to a free safety deposit box.',happy
id38801,' stayed one night during a week-end in may. the location: nice location with beautifull view of the harbor very quiet neighbourhood = no noise during nighttime water taxi to logan airport! the rooms: big but small bathroom (no seperate shower) old fashioned but very clean asprey products free wifi the food & beveragres: restaurant serves excellent break-fast and nice options for lunch-dinner bar has extensive drinks list + they pour a very decent glass of wine the service: professional and very friendly received a room upgrade without asking there is a spa but didnt try that one. based on my one night stay a safe and good choice in boston.',happy
id38802,' i can safely say that i will stay at this hotel from now on whenever i visit denver. first the prices were fantastic. $----night for a suite and then we got upgraded to essentially a one bedroom apartment. great staff very accommodating. the free breakfast is ok we ended up cooking our own a few mornings. the location to --th street is ideal even in the middle of a blizzard.',happy
id38803,' good location in downtown san francisco. we booked by expedia and the price was significantly cheaper than the one in the hotel website. the room was big and clean and had a great view. the valet parking is extremely expensive ($---day).',happy
id38804,' this hotel is convenient to the airport light rail and most phoenix tourist spots. the staff was friendly and efficient and the breakfast buffet was above average with wide variety.',happy
id38805,' the hotel was nice and clean but we waited at least an hour for the shuttle to come to the airport to pick us up. im not sure if they forgot about us or what but we had already been traveling for - hours and waiting that extra hour outside at -:--pm was not how we wanted to spend our first night in phoenix. had we known it was going to take an hour (had they told us) we would have just taken a cab. we never received an apology for the late pick up. however the shuttle driver was very nice and friendly when he did eventually show up. also the restaraunt within the hotel is very nice and has great food.',not_happy
id38806,' after reading the reviews for this hotel i was expecting more it is just a holiday inn express in the end. it is a nice hotel especially for the price but if this is the #- hotel in jacksonville id hate to see the middle of the road options. asked for a king suite .... ended up with a room that seemed pretty standard to me but i guess it was the suite because it had a chair and table?? i dont know but it didnt meet my definition of suite. everything was clean and in good shape. the hotel has been built-redone in the style of the newer hie hotels the beds are very comfortable and the fixtures and bathroom setup is nice. i wish theyd put the shower heads higher up on the wall but that is a personal preference. flatscreen tv but no hd. couldnt get wireless internet to work had to use an ethernet cable which was no problem in the end just slightly annoying. service was very friendly and attentive. breakfast was well stocked and attended but lacked variety. seemed like mostly the same things every day. easy to find right off the highway but the location is not good for anything other than a cruise the next day. only thing in walking distance was a wendy is and a gas station. -- minute drive to any shopping restaurants etc. fitness center consisted of - cardio machines. business center was a computer on a desk in the lobby. pool-hot tub-patio area was nice other than backing up to the highway a little cold during my stay to use it though. also another thing that i found lacking....... none of the external doors locked. normally you would use a key to come in any door at night but none of them locked ever. wide open to anyone looking to come in good thing there was nothing around so no reason for people to be there. overall pretty average if youre looking for value this is good. if youre going on a cruise perfect. anything else maybe keep looking.',not_happy
id38807,' i picked this hotel solely based upon trip advisor reviews and im sorry i did. i dont know what type of hotel the other reviewers are used to staying but unless your thing is small rooms hard beds rough sheets thin towels and loud a-c is then this hotel is not for you. also we went out all day to come back to uncleaned room. the only good thing about this hotel is location but homewood suites is next door and looks nicer and with bigger rooms i would recommend that hotel for the area instead.',not_happy
id38808,' quite a grand place but they really have hiked the rates since it switched from park hyatt to intercontinental. i will return when it costs less. there is one restaurant and the food is very good. the staff is superior.',happy
id38809,' top notch staff who were quick and efficient. some furniture older but pristine. beautiful carpeting everywhere. some lighting is older but now looks retro! again pristine condition. good sized flat screen tvs. i always get back aches sleeping on hotel mattresses (im spoiled by a great mattress at home) but not this time! room was spotless and all the wall coverings floor coverings bed coverings - were new. talk about quiet - there was a man across the hall putting in new carpet. he did his work very quietly and offered us kind words as well. dont expect that from workers that are not directly associated with the hotel. this is the only city hotel ive ever stayed in that had a little pond with a walking-jogging trail around it. perfect after a long day of work. close to lots of mid-level and fast food restaurants. only -- minutes from higher-scale restaurants. gas is very cheap around here. i travel for business to columbus twice a year. ill definitely return here.',happy
id38810,' my husband - year old and i stayed here for two nights and wish it would have been longer. we got an excellent rate through orbitz and was very impressed with the hotel. first off the standard - queen rooms are a bit tiny but who is in there that much anyway. they provide robes and beach towels for the pools. our room was on the east end right next to the blue pearl restaurant. it was nice just walking a few steps to excellent breakfast first thing. there are two pools each with a hot tub. the pool next to firefly restaurant is nicer and bigger than the other pool. this one also has cabanas and comfier beach chairs so it was worth the walk to the other side. the staff is very friendly. there is a computer in the lobby with a printer if you need it but speed is very slow. the location is great. we chose not to rent a car and pay the $---day for parking and instead got - day bus passes for $-- each and could ride anywhere. better deal in my opinion. the bus stops right in front of the hotel. we rode to beaches point loma the zoo. it was very convenient. you can also walk across the bay to mission beach. i recommend renting bikes and riding the boardwalk up to la jolla favorite part of our trip. oh and try to get to world famous for dinner around sunset...gorgeous! will definitely try to stay at the dana again.',happy
id38811,' my wife and i stayed at the fairmont for two nights ---- and ---- and we were quite impressed with the grand lobby. in addition having gotten a super rate with expedia for --% off we upgraded to a tower room with a scenic view of union square and the rooftop gardens. the room was very spacious with a comfortable king-size bed separate desk and dresser. the bathroom was very luxurious with a glass-enclosed shower and marble sinks and counter. as for the location we loved being on top of nob hill. i got two --day muni passes so we walked down the hills for breakfast and took the cable cars up the hills afterwards. for the folks that bad-mouthed the hotel as being dated i much prefer these turn-of-the-century grand dames to the cookie cutter marriotts and hiltons that look the same in every city. a good suggestion is to join their presidents club for free and then you get free internet access and free gym usages.',happy
id38812,' this hotel is chic luxurious and well appointed in every manner. my room was a beautiful suite that had everything a guest could need and included a free bottle of water. yes free! the hotel has free wifi a business center and a great gym. the location is very conveniently located and i shared the elevator with a few celebrities. didnt make the hotel any better but if you go to la to see celebrities your chances are high in the palomar. the lobby has free cookies wine tasting coffee and fruit water. you can enjoy these in posh chairs or sofas near the fireplace. i enjoyed my stay immensely. the front desk staff have a slightly haughty attitude but were professional and efficient. i guess it is their la state of mind . you will not be disappointed at the palomar.',happy
id38813,' it is been a few years since i was here but it is still a very good place to stay for a business person. although it has some age(like me) it still is in great shape (unlike me). very nice staff excellent managers reception and the usual good job on breakfast. ill be back my next trip to columbus.',happy
id38814,' the management and service was great! the hotel was clean. the room was spacious and comfortable. the view was marvelous! the location was extremely convenient. the pool was truly exceptional!!!! the lap pool was warm but not too hot. the hot tub was clean and just the right temperature for me. the whole thing was on a rooftop under glass! the entire property had a peaceful japanese ambiance. there was a labor dispute at a hotel - blocks away. the chanting of striking hotel employees screaming check out! through bullhorns was not loud but nevertheless prevented me from sleeping in late every day of our stay. this was on the --th floor. i can only imagine what it was like at the targeted hotel! the charge for wifi was exorbitant at $---day. the $-- per room for the entire stay to use the pool was well worthwhile.',happy
id38815,' first of all the room was supposed to be a non-smoking room. one foot in the door and you could tell smoking was present plus there was an ashtray in the room. why put it there if it is supposed to be a non smoking room. the floor was so dirty i dared not put my bare feet on it. when i was to go to sleep i pulled down the sheets and there was hair all over the sheets!! the sheets were filthy. i immediately called the office and to their credit they did give me clean sheets. the bathroom however was clean. if it wasnt for the fact that i travel with a light sleeping bag to sleep in i would have left.',not_happy
id38816,' in april ---- i stayed at the marriott marquis in nyc. during my stay i cashed a check for --- usd. the hotel cashed the check in april. then in june they cashed the check a second time. when i called to inquire i was given the run around. (i call a a tells me to call b b tells me to call c c tells me to call a.) when i finally did get through to someone they told me this had happened to other guests but that they would fix it. two weeks later i received a threat laced demand letter from a collection agency hired by marriott. they demanded that i pay another --- usd plus penalties plus interest. i sent proof to the credit rating agency that it was marriott that owed me the money. they did not care. they kept coming after me and threatened to destroy me credit rating based on marriott is lies. so i traced the trail of legal entities associated with this credit rating agency and threatened them with legal action if they did not back off. they stood down. marriott still had not refunded my money. so i continued to pursue a refund from marriott. they were unapologetic for stealing my money unapologetic for refering me to the collection agents and unwilling to refund the money dispite the undisputed fact that they had cashed my check twice. just as i was about to file pleadings to initiate a lawsuit to recover the money marriott came to a settlement with me. they refunded my money and payed me for some of the damages they had inflicted. although marriott did end up refunding the money pursuing the matter entailed a great deal of personal time and risk. im my opinion the management of the marriott marquis in nyc is incompetent and untrustworthy.',not_happy
id38817,' this hotel was absolutely wonderful. it is in a great place to walk to the water go to shops and eating establishments. the staff was the best we have seen in years. we walked around town for about - hours and then came back to nice ice cold lemonade. (our grandson loved this). they made us welcome right off with our name in the elevator welcoming us. the breakfast was absolutely fantastic with alot of help in making our meal. wonderful selection and the use of a computer was great. the desk called a private car for us to go to the cruise terminal and this made the whole trip start out right. will definately come back again.',happy
id38818,' i loved this place but quickly came to realize i am not hip enough for the place. this would be the place i would have loved to have been -- years ago. the rooms are minimalist austere and bare. functional yes but not overwhelmingly cozy. i dare say this is the generation y or x or whatever letter we are on today version of a boutique hotel. let is start with the floors; concrete. move to the walls; one picture. head into the bathroom; via a rolling barn-door. the desk suspended from the wall. the common area; patio with craft beer (for purchase) sucked down by young people with ipads chain smoking as they make plans for the evening. the hotel (as i am sure other reviewers pointed out in more detail than i can) is a series of one and two story buildings surrounding a number of walkways made of sand. plants and waterfalls pop up sporadically in random locations to give the impression of walking through a garden. there is a narrow pool tucked into a space off the patio. there is an office which oversees all things hip & cool with hip & cool personnel who are very friendly and accommodating. might be a cult but i think they were just hip & cool. the hotel is in the up & coming area of south congress (soco for the hip & cool). right next door sits its own coffee shop jo is. across the street is amy is ice cream for a late night treat. up a couple doors is the famous continental club where many a musician got there start. within walking distance are many new restaurants just getting their stars on yelp. a hip& cool place to be. i liked the location i liked the amenities i didnt balk at the price (roughly $---.-- mid week) and thought service was excellent. i just felt like i was a little over-aged for the place. but maybe that says more about me than about them!',happy
id38819,' stayed for - nights just over a week ago cannot praise the ritz carlton enough due in main to the brilliant amiable and friendly way in which every member of their staff went about their job. from the girl on reception who recommended i buy a telephone card to the girl in the spa who brought a set of hair straighteners up to our room once my wife realised she had left hers back in the uk to the waitress downstairs in the main lobby bar who only served us once the day before but greeted us like long lost friends the next day whilst we were waiting to go out. a great location right on the magnificent mile all the main shops within - minutes and an open top bus tour stop across the road. i have stayed in a number of hotels in different countries around europe and the us but i can safely say that this hotel tops the lot and the next time i visit chicago i would definitely stay here again. room was great loads of room good air con huge bed comfy mattress my wife actually has a bad back and the next morning commented on how good a nights sleep she had pulled the sheets back and checked the make of the mattress to see if we could get hold of one when we got home. sometimes when writing a review it is always helpful to put down what you liked least about a certain experience sorry but i cant the whole ritz carlton experience was a joy and to be honest the staff should be very proud of the job they do here because they made our stay an extremely enjoyable one.',happy
id38820,' well i had to make a brief trip to chicago and was put up at hotel indigo. it is a very nice islandy feel boutique hotel. the rooms feel small but in reality there about the same as any other simple motel just homier. what more do you need. it is downtown or pretty close to almost anything. if you fly take the blueline from ohare airport. its in a tricky spot so if you want to ride the subway all the way stay on the blueline until the end then switch to the redline and head north. its closest to the calrk-division station. nice shower warm bright rooms and must be pet friendly as i saw a bowl of water in a pet bowl in the lobby. lots of fire trucks and police car sirens all night but i think thats expected in the city. all the noise echoes off all the buildings',happy
id38821,' from the doorman to the reservation desk lounge & cafe; everyone we met was cordial helpful and generous with hotel resources. owners have obviously hired for pleasant personality and it works. nice room attractive and spotless pool good food & handy location with airport shuttle and directly opposite a stop on the new light rail system. great value (off-season anyway) and highly recommended.',happy
id38822,' i checked out -- minutes after checking in. the lobby with free coffee was misleading. the broken elevator wasnt. the room is door was less secure than a regular bathroom door. walls paper thin. bed and bedding discusting. the bathroom floor was about to collapse. yes it is close to downtown but even as a student i never would of tolerate such a crappy hotel. service was nice though.',not_happy
id38823,' i have stayed many times over many years at the westin copley place and each time have been delighted in surprising ways. staff are always super-friendly and helpful everyone smiles. the location cant be beat. my latest wonderful surprise was an upgrade to a corner room with a fabulous view of copley square boston harbor and the charles river. the staff provided many little extras much appreciated such as extra creamer for the usual complimentary coffee. when i have a choice i choose this hotel in boston.',happy
id38824,' visited new york for the first time in june-july ---- and enjoyed our stay at the waldorf so much that we booked at the waldorf for december -----january ---- in july. requested park ave view again. arriving at the hotel we found the entire park ave side had scaffolding and shade cloth. the construction sounded like a hammer drill all day long. none of this was communicated to me prior to our arrival! we again had two rooms one for my -- and -- year old sons and one for my wife and myself so double the heart ache due to the waldorf astoria spoiling our vocation christmas and new year break!',happy
id38825,' hotel was very nice! looked great and hotel was very clean. i found it odd that in the mornings hotel staff didnt always give guests priority on the elevators(seemed like they thought they deserved the elevator more). i have worked and stayed in many hotels and guests should always come first no matter what. overall i would gladly stay in this hotel again.',happy
id38826,' i enjoyed everything about my stay at the crowne plaza. the location was great; near union square shops handy to the cable car (if you like that form of transport - i prefer foot). the food at the conference i attended was excellent. the internet connection could have been cheaper though - like free. ive stayed in cheaper hotels where it is free. the relaxation pack provided was a bit of a gimmick but nice that they tried. the staff were all very friendly and courteous. overall very enjoyable and would stay again.',happy
id38827,' i arrived at the w san francisco blindly just knowing that it had the reputation of being the ‘virgin airlines’ of hotels. instantly i was impressed by the hip crowd in their lobby bar area and knew that the night was going to end up like an episode of entourage. room: the room itself was quite dark but like the lobby very chic. i didn’t think much of it until i opened the shades and there was a gorgeous san francisco sunset setting behind the heart of the city. the bed was insanely comfortable and the bathrooms seemed very high end. service: my only interactions with their employees were with the valet front desk and waitress and all gave outstanding customer service. trace (restaurant): my gf and i ate here after we checked in and was surprised how knowledgeable the waitress was about the food and wine. our meal and dessert were amazing. the only drawback here was i was not a fan of their cold red wine served from a keg-tap. other than that i give the w sf an overall rating of - stars. i have stayed at very other few hotels at the same rate for the service and comfort i got here.',happy
id38828,' my spouse and i went here to celebrate his bday stayed - night. the staff were wonderful and even greeted my spouse bday! little touches like that mean a lot. the room was small but the charm of the hotel like its front desk made up for it. besides the whole idea is to be romantic... right? the bed was really really soft and got the brand. great comfy robes the bar was fantastic. no wonder obama went there. (whuhoo!) maybe it was our mind set to have a great time and we certainly did.',happy
id38829,' this is a wonderful property located in the heart of chicago. our room a double on the --th floor was clean and well appointed including what seemed to be brand new carpeting. the only negative as noted in earlier reviews the bathrooom was unvented. a small but irritating fact that of course leads to steamy mirrors etc. the view from the large window was very nice and the office style chair was a real plus wwhile the easy chair was only marginally comfortable. the beds were upgraded and very comfortable. the beanery in the lobby served tasty starbucks coffee and some passable pastries. points off for no microwave to warm the pastries. we chose the ventoso restaurant for breakfast on monday and as usual found nearly every item to be overpriced including a $-- buffet. we chose the $- oatmeal which is a marriott speciality. it comes with strawberries and blueberries as well as brown sugar and raisens. actually well worth the price. the coffee on the other hand was terrible. i told the waiter as politely as i could that it was undrinkable and it was removed from the bill with an apology. overall an a+',happy
id38830,' this is a huge hotel clearly aimed at the convention and trade show business. all aspects of the hotel (lobby lifts restaurants taxi stand concierge registration) were pretty much packed and busy the entire - days i was there. i had a very nice remodeled lakeview room but i understand from colleagues that many of the rooms have no views have not been remodeled etc. so should inquire specifically about type of room youre getting. even in my updated room temperature control was difficult shades were inadequate for the east facing room and there was a mini-fridge but no stocked mini-bar. one nice touch is beautiful pieces of art throughout the property. and service from staff was generally and surprisingly attentive and responsive. overall impression: fine if youre attending a convention or exhibition but definitely not good for family or vacation purposes.',not_happy
id38831,' just stayed one night for the weekend. went with my adult son and his girlfriend. we both had the same type of rooms king deluxe. the hotel is fun and trendy not sure i would spend a lot to stay here but our rate was ---.-- for the night and for nyc that is a decent price. i have seen this hotel for much higher rates a night and not sure it would be worth more than what i paid. it is small and boutique and trendy. the staff at the front desk was very friendly. they offer a small continental breakfast in the morn with coffee oj bagels & muffins. (nice little extra touch) the king room was a decent size and perfect for one night but i noticed no dressers. just two night stand draws and a small closet. there was a bose-cd-radio and a nice flat screen large tv on the wall. the rooms facing the street a bit noisy. our room had two windows facing the front of the building (not sure how the other rooms would be since they are on the side of the buildings connecting to other buildings) the decor was funky and trendy. the -- year olds enjoyed the goth funky decor. i would recommend this hotel if you get a good rate.',not_happy
id38832,' we stayed at the four seasons in san francisco as our family with - teenagers and a -- year old kicked off a week long trip down the coast to drop off one of our boys for his freshman year at college in southern california. we only had - days in sf and we stayed in the union square area which we thought was preferable to fisherman is wharf as a base of operations. we have stayed often at the four seasons in toronto and this was our first time at a four seasons aside from toronto. the hotel was offering a second night stay at --% off so the rate was pretty reasonable. when we first checked in there was some confusion about the rate. my wife made reservations and was told about the special but when we checked in they had us down for the full rate for both nights. the manager corrected the problem quickly and that was the only glitch in what was otherwise a great stay. parking was relatively expensive at $---night. the rooms were very comfortable and the beds are great. the concierge was very helpful with some of the minor requests we had respecting recommended restaurants and reservations. we didnt test the concierge with anything like hard-to-get tickets. the decorations throughout the hotel was great; beautiful art and lush carpets. overall the rooms and service were excellent as we expected and it was a great way to kick off our weeklong trip.',happy
id38833,' checking in was unwelcoming. staff appeared bored and disinterested. rooms tired but clean. very comfy beds. amazed that there was no kettle or means of making a hot drink however there was a fridge and a microwave!! no cups-mugs. had to go off premises to get a coffee. breakfast in the next door sushi cafe was adequate but only paper plates provided you had to clear your own table and they werent wiped down between guests. check out staff much more pleasant and very helpful - even carried my bag out to the taxi - what a difference - doesnt cost anything to be friendly and polite! costly budget hotel. such a difference between this hotel and a howard johnson that we had just come from which was far cheaper and much much nicer',not_happy
id38834,' my girlfriend and i had a chance to get to chicago for the july -th week and we had a blast. the concierge team of laurelin and tk were fantastic in helping make our stay that much more enjoyable. when we come back we arent staying anywhere else! thanks!!',happy
id38835,' this is not a stellar hotel by all means but it is certainly not the hell hole that some are describing it as. not even close. it is obviously an old building but my room - while not being huge - was comfortable clean and well appointed as well as freshly painted. the bed provided a decent night is sleep and while there is some noise from outside (it is in the middle of sf!) it is certainly nothing more than i would expect. free wifi is always appreciated when i stay in any hotel so it scores well enough here and it has a great location. i also dont really understand the comments regarding the staff and check-in as mine was seamless efficient and polite. the more recent set of reviews feel rather like a set of people joining some sort of bandwagon or i arrived there after the highlighted criticisms were addressed. either way unless youre looking for a --star stay then you wont be too disappointed by the pickwick.',not_happy
id38836,' just a few blocks off the ---. i am a little disappointed the hotel is cold not temperature wise it is almost a sterile enviroment. the staff is very helpful the food is good the rooms are super quiet. the internet sucks. i couldnt get on hard wired or wireless iphone or lap top. eneded up using business center.',not_happy
id38837,' we stayed in chicago for a getaway weekend. i was looking for something unique and choose this hotel. we upgraded to a midsize suite on the ---something floor. to be honest i dont know why it was so expensive or what the wow factor was. the only difference i noticed was it had more trendy room amenities. however it was very similar to everything other hotel weve stayed. nothing special. and dont eat at the restaurant downstairs! it was horrible and overpriced. it was a waste of our time & money.',not_happy
id38838,' booked a room on hhonors points back in june while planning a trip to camden yards. having stayed in numerous other hilton properties doubletrees included we figured this was a good bet. (other properties closer to camden yards and inner harbor were all sold out due to comicon this weekend.) it is a lovely hotel in a nice neighborhood right across the street from johns hopkins lacrosse stadium and conveniently near public transportation. being a gold level hhonors member we were upgraded to a full size suite. this was nice though not unexpected since it is one of the gold perks. however i was annoyed at having to pay $-- for self-parking. this fee shouldve been waived but i was told there were no exceptions. it shouldnt have to be an exception; the fee is ridiculous. the room itself is nice enough though small for a suite. we stayed in room --- on the far end of the floor in a corner. the design of this part of the floor is such that a few suites are all in the corner and have multiple rooms in each by making them all tiny. the pull out sofa which my daughter slept on needs a new mattress. when i pulled the bed out the mattress stayed folded in half... and after unfolding it and laying down next to her i found the crease was right over the metal bar. i would never have been able to sleep in it myself with that bar. fortunately she is tiny and young so probably wont notice it. we had an opportunity to try the food when we ordered a late dinner from room service. the crab soup was cream-based perfectly seasoned and chock full of large lumps of fresh crab meat. absolutely delicious! likewise the crab cake sandwich was succulent and flavorful. a large warm crab cake almost too soft and moist to keep its cake shape was served with a soft roll lettuce tomato and a light remoulade dressing. the meat was tender and delicious and the roll soft enough to eat it as a proper sandwich. only mild complaint was the mac-and-cheese we ordered from the kid is menu. it was amazingly rich and flavorful but because it wasnt typical orange-cheese-and-elbow-pasta mac my daughter wouldnt go near it. so my husband enjoyed every last forkful! but seriously if it is on a kid is menu it should be what they typically expect from the food name. overall some good some less than ideal... but just average for doubletree.',not_happy
id38839,' spent - nights recently at the hyatt regency and i must say that the staff at this particular hyatt was excellent. we had a room with a malfunctioned shower and the staff from housekeeping to the engineer and the manager was prompt professional and proactive in problem solving the situation. i regularly stay at hyatt hotels and this was the best group of people ive ever seen.',happy
id38840,' the pros: the beds are amazing. the most comfortable beds i have ever slept on. the employees are very very friendly -- possibly too friendly if youre used to more deferential treatment or are the sort of person who hates it when waiters try and make conversation with you at restaurants. (i didnt mind.) fantastic and ample free breakfast -- bagels nice pastries yogurt cereals coffee juices cheeses. really nice. the restaurant isnt open yet (and wont be for a long time by the looks of it) but there is room service which is essentially delivery from local places but good variety and prices. the location is decent but the cab drivers will not know where you are going -- tell them bowery btween -th and -th. nice free wireless -- and the view from my room was amazing. the cons: the rooms are really small. fine for me alone but this isnt a place id stay with my husband because wed have no room for our stuff. the room is essentially just a bed. i got a low price due to the soft-opening but if they in fact are charging $----$--- a night that is lunacy and totally not worth it. only - of - elevators are working. the staff is as i said super friendly but not incredibly competent (someone brought a package to my room which had been dropped off for me and they had actually opened it). there is no front desk which is supposed to be friendly but is actually just weird -- if you are getting messages or packages delivered it is confusing. i was charged for a ton of honor bar items i didnt eat but they were very willing to address that. the lighting in the bathroom is terrible. you will not be able to do your make-up in there period. i wouldnt mind staying at the cooper square again -- the neighborhood is really fun and the people are extremely friendly -- but the kinks arent quite ironed out yet. id be interested to stay there again in about six months.',happy
id38841,' when searching for an airport hotel i look for a couple of things: cleanliness quiet good price shuttle..and a decent bar within walking distance. this hotel has all of them in spades. walk out to the front of the hotel turn left a half block to the small strip mall. there youll find a pizza place liquor store subway and the hoyt county saloon..a nice little bar with cold beer and efficient friendly staff.',happy
id38842,' i expected the algonquin to be a classy hotel full of charm and character. how wrong was i ! the suite i stayed in was in serious need of refurbishment grubby carpet and grubby walls. there were two large windows in the suite but they opened up onto - very tall walls i had no idea from looking out of the window what the weather was like or even what time of day it was. i found the staff - especially reception - to be offhand to the point of rudeness. although this area of ny has apparently been cleaned up over the past few years i still found it a little on the sleazy side. not unlike london is soho. i definitely would not stay in this area or at this hotel again but i loved new york and will return next year.',not_happy
id38843,' our visit to the four seasons was very nice but less than we expected. while it is a lovely property (regal lobby; spacious well-appointed rooms) and well located the service was not consistent with their properties elsewhere....in say maui or whistler. disappointing....',happy
id38844,' it is still still under renovation. the hotel charges for everything including holding your luggage. so if you are at conference and staying at the hotel the coat check at the conference-meeting rooms wont hold your luggage. you have to go to the bell captain who will charge you and it is only cash!!!!! the room is okay pretty quiet but hotel is so large that everything takes forever. not cheap and not particularly comfortable. my room was adequate but fo rthe price not worth it. many better options in nyc.',not_happy
id38845,' being a new yorker i thought i had seen some pretty scary neighborhoods but the civic center which is home to the renoir hotel takes top prize. ive never felt so unsafe in my life. the area surrounding the hotel is inhabited by aggressive homeless people drug-addicted individuals and strip clubs. it is a very uncomfortable - block (or so) walk from the hotel to the safety of cable cars.the no frills accomodations were adequate if youre willing to overlook the unpolished staff the shabby lobby furniture and the antiquated radiators in the rooms which kocked all night long.one huge plus for the renoir is lcoation is that the restuarant downstairs serves really good food.despite the negative hotel experience i didnt rate the hotel as horrible because the bathroom was really clean and we didnt hear gunplay in the street below.',not_happy
id38846,' soo much fun. a great spa to relax in after a long day of riding in the car. my whole entire family especially loved the pool which they could play in while i worked out in the state-of-the-art gym. the room service was my kids favorite part. while they stayed in the room for dinner and tv my husband and i went to go eat dinner at a local restaurant. great location too!',happy
id38847,' we spent - nights at the lenox hotel. everything was perfect - location room service staff. great place to stay. the room is spacious we felt very comfortable (family of - adults). we had everything we needed and more. enjoyed complimentary coffee in the morning. the only small downside - wi-fi in the room was really slow most of the time.',happy
id38848,' this is the third time i stayed at the mark hopkins - and while i was initially concerned about the -nd floor room they assigned me the view was actually pretty cool off of nob hill towards market street-the south. room was large and super clean. the only thing that irked me was the painfully slow wireless internet connection. it was inconsistent and slow - especially for watching streaming video-music. this is san fran - center of the tech world - there is no reason why the internet connection should be soooooo slooooow. service was fine and location is great - will stay again but hopefully they will up the connection speed on their wireless routers...',happy
id38849,' my wife and i just got back from - nights at the westin and were thoroughly satisfied with our stay. the westin has a great location within walking distance of all the attractions and ballparks. we had a great view of the water and space needle. we also enjoyed all the shopping and fine resturants nearby. there is a great little italian place on -th avenue called cafe amore. sit outside and try their pizza or italian dip sandwich .... just superb! best of all ... the westin is very competitive in the value when booking their internet rate. will stay there again in a heartbeat!!! doug of sarasota',happy
id38850,' we stayed in this hotel for - nigths during the first weekend in december check in check out was not heartwarming but efficient security bellstaff and concierge were all very freindly and offered tourist tips and tricks without us asking them - nice approach. i have worked -- years in the hotel industry and you can take my word for it; this hotel is far better than the official rating they might not have all the facilities and ammenities that you will find in a - or - star property and the rooms migth be a bit small but this hotel has an unbeatable location very clean rooms (recently refurbished) excellent housekeeping efficient staff (not overly enthustiatic) nice toiletries from crabtree and evelyn and a pricetag that makes this hotel one of the best deals in manhattan. so if you dont need slippers lobster termidor in the middle of the night a ballroom size room and hip desing fixture and furniture but would like to get some value for money and a clean safe hotel.......you should stay here. the only bad thing i can think of is the breakfast overprized and of very poor quality (like in many hotels) - you are better of going to cafe europe opposite pen station.',happy
id38851,' nothing wrong with this hotel. location isnt for everyone being very far downtown with few proper shopping-eating options. room itself was pretty nice - standard modern hilton. staff were a bit snooty. i was woken up every -- minutes as my room was next to the elevator so the ding was annoying and there was a housekeeping phone right outside the room that kept ringing. staff comment was oh would you like us to shut down the elevator then? however - one thing to bear in mind that the hotel overlooks ground zero. directly. in fact you probably wont get a better view of the site of the fallen twin towers from anywhere. maybe it is just me but i found it a rather disturbing sight. of course some people will find this interesting. i just found it was chilling.',happy
id38852,' just stayed at the jw marriott due to a business function at the los angeles convention center. we were so pleased with the professional and thoughtful service we received. especially want to acknowledge kiven martinez who was my first point of contact at check in. he was personable professional and very helpful. he set the tone for our experience and handled the check in process quickly yet i had several questions and he never rushed the process. the jw marriott exudes utmost top notch customer service when they have people like kiven being the first point of contact with the public sector. consider staying at the jw marriott live if you have any function at the la convention center as it is geographically the best site to walk there in high heels. also the service is impeccable and the ambience screams hip-happening place . even though there was lots of activity and accompanying noise the rooms were quiet and comfortable. lots of hot water and good water pressure. rooms were freshened daily and our maid did an outstanding job cleaning around all of our clothes and suitcases. beds were very comfortable and black out shades were appreciated. gym was very well equipped and we used it as jogging on the streets was not appealing. did not use the spa facility but would have liked to have tried it. ran out of time and money! i would stay here again hands down.',happy
id38853,' we went to the nick weekend at the jw marriott. we went with two families with various aged children. they had something for everyone and the value was good. the breakfast that was included was awesome..the only thing is you get charged a --% gratuity on the full regular amount of the breakfast...and you serve yourself....but other than that we had a great time in the family escape and at the lazy river. the shows were fun for kids of all ages and the slime was great. they had a lot of free activities for all.',happy
id38854,' we stayed here for just one night because it is very convenient to the airport. the problem is that it was a sunday night. we arrived just as a weekly sunday afternoon club-dance-pool party was ending. could hardly drive to the front as the entry drive was full of -- somethings who did not care if cars were trying to enter and the staff who were present did nothing to help the situation. once inside the lobby was so loud we could hardly hear the receptionist. as we rounded the corner to the elevator there was a young bikini clad woman with her hand down the pants of a shirtless guy and the staff member we were following did not even blink. the elevators were full of loud partiers hurrying off to their rooms. i felt so awful for the father trying to cover his kids eyes and the elderly couples who were also staying there. however i think the few businessmen were probably enjoying the view. this is all fine i suppose but not really appropriate for a hotel trying to market to families and businessmen after all that taken into account still not that nice of a hotel. the doors in our room were all beaten up the carpets had bleach stains and the light switches had gunk accumulated on them. signs that this place is in desperate need of a refurbishment trying to find something positive... the hotel staff we dealt with were very friendly and helpful. and it is a great location if need someplace close to the airport.',not_happy
id38855,' firstly this hotel is in a fab location we were impressed with all the cool bars and restaurants in the area. the room was on the small side but it had everything that we needed. breakfast was included with the room and you have two choices which isnt so bad. unfortuantely what we didnt know was that this hotel is party central. they had a plunge party from -am till -am or that was what was advertised - it was still going on at -am! dont get me wrong i love a good party or club but this was just ridiculous. we decided to shop on that morning so we had to keep coming back to the hotel to drop off our bags. becuase of this hotel being so uber cool there was a massive queue of girls trying to get into our hotel for the party which meant it was difficult for us (residents!) to get back in - this went on all day and as the day went on the music and the people got louder. we thought that if you cant beat them join them so we did - big mistake! the staff were very rude and the clientale are just there to be seen and absolutely love themselves - not the type of people i like to associate myself with. a shame that this let the hotel down slightly as there was no way we could use the pool or even get a seat in the bar - you would think that if you are paying to stay that you would have priority but obvioulsy not.',happy
id38856,' i made a hasty reservation using my points a few days before my sommelier class. i was able to get a top floor room looking at the lipstick building & citicorp center. the room was large & clean with a small fridge which needs to be reset every - hours. staff was friendly & courteous. best part of my stay was that i dont have to hear someone is footstep on top of me at night. close to fine restaurants such as four seasons braserie & aquavit. there is a cvs on the same block. absolutely positively no complaints.',happy
id38857,' when i arrived at the hotel i had the airport transfer from hell. so i wasnt particularly in the mood to be greeted so abruptly by the hotels reception staff. no hello and welcome just a male receptionist who screamed at me what is your name? . the hotel was ok at first sight but nothing special. the room was clean and tidy and a decent size. beds were comfortable. however i notice that each day the corridors were hardly cleaned with room service trays left outside hotel rooms for nearly a full day. the location is good for fishermans wharf and transport and this would be the main reason for staying here. business center is expensive parking is extortionate. for a sheraton hotel i was left disappointed and i wondered did i get the sheraton with poor customer service and that was a little grotty. my advice stay here if you get a good deal and you want a handy location otherwise try elsewhere.',not_happy
id38858,' my wife and i stayed for four nights to celebrate our --th anniversary. the accommodations and staff were absolutely wonderful. everything exceed our expectations. and we were staying with award certificates rather than being paying customers! the hotel did not have to be so nice to us. true im a hilton diamond member but ive rarely been treated so well anywhere ever. the location is great. less than a block to the subway plenty of dining options around the hotel and centrally located. we did a lot of walking but that is just part of being in nyc. ill fondly remember our stay forever or as long as my memory holds out. lol!',happy
id38859,' stayed here compliments of united airlines due to mechanical problems. would not normally have selected a renaissance but was pleased with this hotel. waited about -- minutes for the complimentary shuttle (i must have just missed it) and the ride to the hotel was only about - minutes. check in was quick. room feels new... dont know if recently constructed or recently renovated but the lobby rooms and restaurant are all high quality and tastefully done. bed was very comfortable. i got a little hot at night but may have been my own fault as i didnt look for or attempt to adjust the thermostat. if i paid attention i could hear the airplanes at lax but it wasnt a bother and didnt affect my sleep. nice desk. they charge around $-- for internet. room not large but plenty of space. thick towels and nice bathroom amenities. there is not much in the immediate vicinity other than two other hotels (four points and marriott) and a burger king across the street. i ate in the hotel is cafe (california burger) and it was delicious. since i didnt pay for the room cant comment on value relative to price but for quality and service this hotel is a good choice and very convenient for access to lax.',happy
id38860,' being from a small town in new mexico i drink dr pepper even with my rum. the bar did not have rum but mark had a dr pepper of his own and actually opened it for me so i could have my usual drink. he saved me after the long fast paced day i had just spent. he was great. thank you mark ginger',happy
id38861,' my husband and i stayed here for a wedding at the hotel and to celebrate our first anniversary. upon arrival i headed straight for the shower. the tub had many ugly scratches in it and there were dirt stains from where a bathmat must have existed some time ago. the tub immediately began to backup with water and i got to experience seeing someone else is pubic hair float around my feet. i told the front desk and they had an engineer come fix it immediately which was nice. however the room was dirty. there were crumbs on the desk smears and dust all over the furniture and trash sitting out on the granite counter. for almost $--- we were thoroughly unimpressed and put out. but the worst thing was the toilet. there was a disgusting stain along the water line in the bowl that must have taken months to build up. so cleanliness isnt a priority here. and our view from the patio was of the main road entering the property...definitely no privacy. being vegetarian and hungry late at night also presented a problem. the room service menu is very limited and we had to go to bed hungry. on the plus side the bed was truly heavenly and the sheets were clean. but the real reason people stay here is for the amenities. the pools hottubs spa golf course and dining are the star attractions and help make the cost a little more justified. all in all we will never pay to stay here again. it is unfortunate our memories of our first anniversary will be comprised of being in a dirty room and being hungry.',not_happy
id38862,' we love the microtel! it is a very economical choice. the rooms are tiny but the beds are extremely comfortable. plus youre not spending your days in the room youre out and about! this location works well because it is right off of -- and riverside. it is close enough to downtown and ut (like ten minutes from both) but not so close that you battle traffic. the hotel looks like it was renovated recently. it is modern clean and like i said the beds are really comfy. the breakfast is pretty standard for an inn: waffles eggs cereal coffee etc. also this location has nice and courteous staff. this is the place to stay on a budget in atx.',happy
id38863,' i stayed at the affinia for the second time in less than a year. the first time around i gave it - stars. this time only -. im not sure if i would stay there again. the pros: the location is good -- right off michigan avenue and near the lake; the place was reasonably priced $--- a night; the room service breakfast was great (fresh and hot and timely); it is relatively clean. these are all good things and make this a solid hotel. but the cons: the elevators are soooo slow. you have to add --- minutes to your commute time both coming and going. this was a problem last time which i attributed to the rooftop bar but this time the bar was closed and it was just as bad. it rained most of my trip and upon one excursion out i asked the valet if they had umbrellas. he pointed me to the front desk. as i walked inside the bell captain asked what i needed. i said an umbrella (one of which he had in his hand). he told me they were located in the mini bar. i said dont you have any to borrow? he said no they cost $-- in the mini bar. i said the guy outside said you had some at the front desk (and i pointed out the valet). the bell captain said he is just the valet im the bell captain and we dont have umbrellas. i left into the rain. ive stayed at hotels all over the world. every luxury hotel has umbrellas that you may borrow if it is raining. this irked me. also the front desk friendliness is very inconsistent. the lady that checked me in didnt say welcome back or ask me if i had any questions about the hotel or anything. she just asked for my credit card and gave me a room key. meanwhile the guy checking in the guest right next to me asked the guy if he had questions pointed out the gym talked about the restaurant etc. finally the noise from the street is a real issue. i pointed this out last time too. this time i was on a higher floor ---- and could still hear the ambulances (the hotel is right across from nw hospital). so in the end im not sure. definitely wont stay if it is supposed to rain. for the money it was a good deal but i was there for a conference. if i had a choice chicago has many comparable options in the area that i will likely try.',not_happy
id38864,' im a solo traveler and stayed here for - nights. had to change rooms because the first room didnt have any hot water. matiencence said he fixed it when clearly it wasnt even luke warm. second room didnt have a problem. i payed extra for the whirl tub and i didnt even use it! in both rooms i was in the cab to one of the jets had hair and gunk wrapped around it. enough to gross me out. also in middle of my shower in the -st room i was in a roach came out from underneath the shower door. very limited on the channels that came in one the -st room. -nd room i had more of a selection. so i guess you get what ya get. resturants (dennys chilis applebees) across the highway just less than - miles away. nothing in walking distance. about ----- minutes from the downtown -th street shopping and bars. -st room there was left over empty sugar packets still in the coffee bin from previous person. front desk was so-so helpful. they were nice and smiled and stuck me in another room without problems. they answered all questions i had and were nice but i got the vibe it was because they had to be. so overall not worth the price or the location but if a last resort i guess it would have to do. also right directly across the street is a bunch of run down apartments and questionable people walking around all the time. the hotel is put in middle of a scary looking place especially for a solo traveler that is a chicken like me.',not_happy
id38865,' i was in san jose on business so i didnt get to spend a lot of time at the hotel but the overall experience was very good. beautiful lobby and pool area (too cold to swim though). the room was very nice but an exhaust fan in the bathroom would be helpful for diffusing shower steam. the only thing i noticed was a tear in my comforter cover near the zipper but this wasnt very bad. the parking lot does fill up quite quickly because the hotel shares spaces with a restaurant. id definitely stay here again if i was in the area.',happy
id38866,' this is a great location! it is walking distance from the white house the washington monument and night life on --th street. street parking is minimum so please be advised that parking at the hotel is $---night. the only option is valet parking. guests should expect to pay to use the computers in the business center ($.---minute and more to print). internet access cost $--.-- per day. the continental breakfast was deplorable! breakfast consisted of assorted juice & cereal toast and fruit. it took way too long to obtain the car from valet. i called --mins in advanced and i still had to wait for -- mins when i got downstairs. otherwise a great hotel.',not_happy
id38867,' we have stayed at the bay club several times over the years and have always enjoyed that time. the last visit was about - years ago. we were very disappointed with this visit. during this stay the adjoning hotel (humphres) on consecutive nights had concert bands playing so loud that we could not enjoy sitting on our rooms deck and enjoy the evenings. when i questioned your front desk i was told that is was all o.k. with your hotel.......besides it only lasts until --:-- pm to -- pm ? note that the noise was so loud that we could not shut it out by closing the windows. also the quality of your breakfast buffet was not as good as in the past.',not_happy
id38868,' my choice of hotel was one that i last stayed at in ---- when working for the company and after making a booking on agoda i wrote a short note on the hotel is facebook page to say how much i was looking forward to coming back. after a few hours they responded saying how happy they were i was returning and looked forward to my visit. when i checked in the receptionist treated me like a nobody did not welcome me back and gave me a sub-standard corner room. there was no banana in my room - or even a welcome back note from the gm. come to think of it for the - nights i was there i did not see any management in the public areas... my room (----) had a stale odour chipped wash basin one of the blinds did not have a pull string some walls had torn wall paper one of the photos over the bed had a stain on the glass (i hate to think what that was...) one of the air vents was stained and i had to pay for wi-fi although im ---% sure agoda said it was inclusive. i was allowed two bottles of house drinking water per day from the automatic mini-bar. on two days they were not replenished and i had to request them. one day i returned to the hotel after doing some shopping. the cab pulled up at the hotel entrance and i opened the door in front of the doorman who was busy counting his tips. to help get out of the cab i lifted the bags off the back seat on to the ground in front of the doorman. do you think he helped me? dream on! i invited a friend for dinner at the hotel - in one of their signature restaurants - a steak house. our so-called waiter was the most un-attentive individual i have ever encountered. it was like it was such an effort for him to serve us. i heavily discounted his tip!',not_happy
id38869,' my husband and i stayed here with our boys (-- --) and were not disappointed. the trolley passed right in front of our hotel; however we really didnt need to use it much because the hotel is conveniently located to chinatown and a short walk to fishermans wharf lombard street and upscale shopping. the staff was very friendly the room was very clean and well appointed. thanks omni for helping make our san francisco trip a success. make sure you take time out to tour alcatraz. we did the audio tour which was recorded by original guards and prisoners telling stories that took place during their time at alcatraz. by informative and interesting. there is also a very nice science museum in the golden gate park area. interesting for children and adults.',happy
id38870,' travelled to san antonio to see my nephew graduate at fort sam houston. needed at basic hotel to stay in this fit the bill perfectly. nothing fancy but clean and close to the base.',happy
id38871,' you must stay at this hotel if you are in nyc! we stayed at st giles – the court for -- nights from -- october to -- october ---- on the first leg of our honeymoon. we are from melbourne australia and it was our absolute dream to honeymoon in nyc! a couple of months before our wedding our --month old pug puppy had to undergo expensive eye surgery to save her left eye. as a result all of our honeymoon savings were wiped out. luckily our beautiful pug’s eye is now almost fully recovered. given that october is a peak time in nyc we could not find any remotely affordable accommodation. we were just about to resort to staying at a youth hostel on our honeymoon (something no bride would look forward to). given the amazing reviews on trip advisor my dream was always to stay at st giles – the court. i emailed them explaining our predicament but still thinking that there would be no way that they could help us given our limited budget. my desperation turned to pure joy when i received an email back from clayton channing from st giles saying that given our circumstances and the fact that we were honeymooners they could offer us a rate within our budget. prior to our stay we also received emails from david lopez general manager of the hotel saying that he looked forward to meeting us. we even exchanged photos of our doggies (he has a french bulldog called dc). we arrived at the hotel at about -:--pm on -- october after a -- hour flight from australia. we were greeted by the most friendly reception staff and when we said our names they said “oh the honeymooners. we have been expecting you”. we were escorted to our room to find that we had been upgraded to a massive --bedroom suite (larger than our apartment in melbourne) with an enormous balcony overlooking the chrysler building. there was also chocolate covered strawberries and chilled champagne waiting for us in our room. i cannot tell you the feeling of absolute elation at that moment especially that just a few months earlier we thought we would have to cancel the honeymoon. the buffet breakfast at the hotel is amazing. i had a tropical fruit salad every morning followed by a to-die-for omelet cooked by a chef at the “egg station”. harold in the breakfast room is the most wonderful kind and thoughtful man. he was always ready with a nyc recommendation or a laugh. he introduced me to the best citrus-mint tea i have ever had. i have nothing but praise for the wonderful josé at the concierge desk. we went to him daily for nyc attractions or restaurant recommendations every time his recommendations were spot-on. he has a brilliant sense of humor and had us giggling along with him. we showed him our wedding dance on you tube and he kindly praised us on our dance moves (despite them being terrible). my husband used the gym every morning (i stayed in bed) and said it was state of the art. we had a drink in the hotel bar which was very cool and funky not at all like the stale lifeless hotel bars at most hotels. we had one day where the jet lag was getting us so we stayed in the room watching the cable tv and ordered room service. this hotel literally glows with the kindness style and sense of honor of its staff. the hotel itself is sharp cool and funky. the room was extremely spacious and comfortable which was a very pleasant surprise as we were told about the small sized rooms in nyc. the hot water was plentiful so showers were a joy. in terms of location it was perfect for us. the hotel is - block from grand central station and a -- minute stroll to times square. we were initially told to stay in times square but i am so that we didn’t. the area around the hotel is lovely with tree-lined streets and lexington park and -th avenue extremely close. you are close to the bustle of nyc but the area around the hotel is peaceful and not overwhelming with activity like some nyc streets. i’m sorry to write such a long review. it is just very rare in this day and age to come across pure kindness and hospitality like the kind we experienced at this hotel. i therefore thought it might assist fellow travelers to read all about our experience at this hotel. we left feeling like we were leaving good friends. i will never forget the kindness of david lopez clayton channing harold and josé and all they did to make our honeymoon experience in nyc something that we will never forget. every time we return to nyc we will definitely be staying at this hotel (which we hope will be many times). juliet and ryan from st kilda in melbourne australia',happy
id38872,' im not a big fan of hilton but this location is ideal! it is very close to the airport (about --min) and well suited for business or pleasure. this is a newer hotel and very clean and accommodating. i highly recommend this location. the rooms are spacious clean with a kitchenette. the hotel is versatile too you can have more than one bedroom per unit if needed. the atmosphere is up to date and the staff is very helpful. parking is free.',happy
id38873,' i stayed there on business at the end of june. every time i stay there the computers are down when you go to check out and it takes days of calling to obtain a bill. this time they told me that they would e-mail a bill by -:-- am in the morning. of course this never happened. i have been calling to try to obtain an invoice but they take an attitude with you when you ask for the bill and want you to keep calling back. i tried express check out once and when the charges came through my credit card there were all these extras which took me forever to rectify with the hotel. dealing with this attitude is tiring and is not even close to being good customer service. at a minimum it seems like a hotel should be able to provide a copy of an accurate bill to its customers. they talk over you and raise their voice. i have learned my lesson and will be staying somewhere else in the future where i can receive an accurate and timely copy of the charges without having to beg for it.',not_happy
id38874,' hi im a hilton honors member and on arrival after a horrendous -.- hr immigration queue at jfk we get to the waldorf - straight to the hhonors checkin-in - well we would have if it was open. so after -- mins we get to the front. we were told there was a problem with our one bed suite (for - adults) so we were given - drinks vouchers. the problem was apparently a lack of a plug for the bath. no problem. so we go up in the lifts and low and behold our cards dont work the lift - so we get out at - and walk - floors up to --. get to the room - - bathrobes and - towels for the - of us. - glasses etc. thought we would order some food and we would have if they had bothered to bring a menu - we requested this - times. as for the room itself - tired is an understatement. black gaffer tape holding the air con unit into the wall in the bathroom. this is a waldorf??????? ive stayed in the bottom end hilton properties and they are much better. positives - justin who checked us in was lovely - he sent a bottle of sparkling wine and chocolates to the room as my friend and i were both celebrating our --ths. that is the waldorf touches i loved and the wonderful lobby. would i stay there again - mmm probably not i think for the money i could have stayed somewhere slightly better. ($---- or £--- per night room only)',not_happy
id38875,' the mave is a lovely hotel in a great location right up from madison square garden (the park not the sports arena). the staff from concierge to housekeeping were among the friendliest and helpful i have ever come across. the rooms are very clean and the bed was extremely comfortable. the hotel as mentioned in other reviews just opened in the summer and therefore some issues still need ironing out. again as previously mentioned there is a fair amount of noise that bleeds into the rooms through the window air conditioning-heater units however it didnt really bother us and we understand that they are working on fixing this. our key cards had a tendency to deprogram and we found ourselves twice up on the seventh floor unable to unlock our door. the second time there was a hotel employee on our floor who immediately let us into our room and ran downstairs to re-program our card for us. the fire alarms are a little too sensitive and went off twice when the steam from our shower escaped from the bathroom. luckily the sprinkle didnt go off !! when i phoned the front desk to let them know they were extremely apologetic and offered to send someone up right away. in my opinion these are pretty minor issues and once they are addressed the mave will be top-notch. we look forward to staying here again.',happy
id38876,' i had a --night stay at the yotel with my life partner. we were struck by the modern look of this hotel. if you like cool design this is your hotel. the check-in-check-out system works fast. the four section is cool and modern: trendy furniture like a -- is space age lounge. chill out music plays all around. terrace is terrific and the view is breathtaking. i enjoyed the c-a-b-i-n really much. yes people: this is a cabin not a room. i absolutely adore the concept of the shower: just a glass wall between shower and room. so sensual ! plenty of shelves to put your personal belongings. everything is white and should stay that way. bed and pillows were confortable. always clean ! complimentary gel-soap-shampoo has a sensual smell of eucalyptus and tea. i bought - bottles at mission control for my home. now for the ajusting: breakfast is a little bit dry. coffee served in a ecological paper cup is nice but a real cup would be better. besides that it is muffins only. juice and yogourt you have to pay. in the room yotel should add a few items like kleenex tissues glass for water. and there is only four internet stations. one evening a kid was playing video games on a station while people were waiting to use the computer. games should be banned on those stations. a-c was fully working. but the trap is over our head when we sleep. i had the cool air on my head the whole time. that is the only thing that bothered us. a friend recommended me the yotel and i would definitely recommend it to others. btw i didnt have the introductory fee for my stay. last but not the least: yotel are cabins not rooms. if you expect the space and confort of a days inn-style hotel do not go there. it is based on the concept of japan cabins hotels. if you have intimacy issues with the person who is sharing your room dont go there either. overall this is a nice welcome in nyc !',happy
id38877,' i just returned from a long weekend stay at this location. i had requested early check-in and they delivered for all three rooms we reserved. the check-in staff was courteous and was even able to provide adjoining rooms..on a side note some people may be taken back by the valet charge ($---day) but the fee is similar too other hotels in the area..self park facilities are available for a lower rate but they do not offer in and out privileges and are located --- blocks from the hotel...all things considered the valet provides the best value. the rooms we had were all furnished with double queen beds lcd tv and desk and mini fridge. while not overly large they are modern and comfortable..the swimming pool is rather small but ok for children to cool off on a hot summer day. the hotel does have an outdoor seating area to enjoy a morning coffee (starbucks on site) or an evening beverage. the hotel location on the riverwalk is excellent. within a one to two block radius you have multiple local and chain eateries and pubs.. in addition the historic alamo site as well as the local market are also easily within walking distance. i was completely satisfied with my stay at this location.',happy
id38878,' ive just got back from staying in this hotel and can completely recommend it. the room (queen) was spacious and cleaner than any hotel i have previously stayed in. the staff were all friendly and helpful. the --th floor -- hours tea and coffee service was fantastic as was the free internet computer access. location wise it is ideal. -- minutes walk from fifth avenue and all the shops. times square central park and grand central are roughly -- mins walk away. there is a subway station just round the corner from the hotel and loads of places to grab something to eat. i recommend pax stores for breakfast and houstons (below the bookstore a few yards from hotel) for dinner. im trying to think of something negative and all i can think of is that the there wasnt a kettle for us tea drinkers and that the hairdryer in the bathroom is pretty weak.. that is it. this was my first time in new york and in a marriott. i hope i can go back and visit ny again soon. i would definitely stay at this hotel again.',happy
id38879,' i travel to san antonio several times a year for business and stay at the obrien as often as possible. the rooms are clean and quiet the bathrooms are spotless and roomy and the bedding is very comfortable. it is a small hotel with only --+ rooms and that adds to the cozy feel. no amenities such as a pool or gym but that is not important to me when i travel. the lobby and breakfast area is small but adequate. the decor is understated and classy. my days in san antonio are very hectic and it is a treat to come back in the evening to the peace and quiet of the obrien. the location is great only a few minutes walk from the river walk great restaurants shopping etc. i often walk back to the hotel late at night and have always felt safe. the staff is the nicest and most professional i deal with anywhere i travel. i am a frequent traveller --+ nights a year in hotels mostly in texas and oklahoma. every request is managed with a smile. i have had few problems during my stays there but those few have been readily fixed. once the toilet in my room broke while i was getting ready on a sunday morning. there must have been a crack and the tank that holds the water broke in two. i reported it to the front desk thinking i would have to be moved to a different room until they could call a repairman on monday. they said it would be taken care of and i left for the day. when i returned in the evening the entire toilet had been replaced amazing response on a sunday! others have mentioned the free coffee machine in the lobby. it is a marvel! also a couple of years ago the staff tried to solve the breakfast seating problem by putting iron tables and chairs on the sidewalk in front of the hotel. it gave the front of the hotel kind of a bistro look and was very handy. unfortunately the patio furniture violated some sort of city ordinance and they had to remove it. too bad but they did try.',happy
id38880,' ok so most of us can’t afford to be upper east-siders. but we can stay at the sherry to see what the big deal is. and it is a big deal. walking distance to broadway the lincoln center and the main art museums. (don’t miss the whitney!) as well as the many wonderful restaurants. then the hotel itself is no hotel. it is a residence. the staff is as professional as they come. we stayed for several days and lost the feeling of being yokels from virginia because we were treated as residents. the rooms are exquisitely appointed and larger than the nyc norm. cipriani’s is the attached restaurant and has great service and excellent food which came with a discount since we were residents … er … hotel guests. we try to get to the apple at least once a year and traditionally select the sherry. occasionally we experiment with other venues such as the plaza. but we have always happily returned to “our” place. the sherry. we’d give it six stars if we could.',happy
id38881,' the pros: -hotel is a excellent value. -close to the airport so very convenient. -quiet and clean -spacious rooms -staff is super nice and helpful. -great complimentary breakfast in the morning. the cons: -far from everything else - but the airport. - not much dining options close by. -gym center is small and not inviting.',happy
id38882,' the grand hyatt is located in a great location.if you take the train into penn station you can take the subway and get to the hotel in no time without ever having to go outside! now that is convenient! the recent renovation gave this hotel a trendy feel but the staff still makes the guests feel welcome! my last stay i had a --:-- appointment and went to the hotel early to leave my luggage and instead of having to leave my bags the bell hop helped me get an early check-in! plus the staff is always handing out free bottled water or free coffee coupons at the gift shop! i have nothing negative to say about the hyatt grand central because it is always clean and comfortable! the only possible thing their is to complain about is if you do check luggage they charge you -bucks a bag!',happy
id38883,' my husband and i stayed at the hay adams hotel this past weekend and were very pleased with the central location. our room was lovely but the service did not match that of a five star hotel at times. many employees were extremely helpful and others were largely indifferent. one notable feature was the difference in service received if we dressed the part as we did for a medical conference near the hotel versus a more casual dress for sightseeing. when we were in our high-end dress we were promptly greeted at the door and welcomed into the lobby with great flourish and attentiveness. in more casual dress from walking around seeing the sites we were often ignored when entering the hotel and several times were bypassed in order to give weathier appearing clients more attention. i find this type of double standard offensive at any hotel but it seemed particularly pronounced at the hay adams. would not stay again.',not_happy
id38884,' what a great hotel! the location is superb - right off of a major shopping area and close (if you enjoy walking) to many of seattle is attractions. the room was clean large and modern. the hotel offers two happy hours daily (one in early evening and the other late night). since we arrived around --:--pm we took advantage of the $- drafts and reduced price bar food ($- sliders $- decadent mac and cheese etc.). it was a perfect way to take the edge off. a wonderful breakfast was included daily in our room rate - urbane restaurant offers a selection of local and traditional fare (highly recommend the omelette with smoked salmon and the tall stack of blueberry pancakes). the presentation is wonderful and the taste is sublime. service was friendly and efficient. we did take the light rail from sea-tac to hotel. it was simple (took time to get from terminal to rail platform) and cheap ($-.-- one way). we would have used it on the return but the light rail is hours of operation didnt work with our very early departure time. on the last night we had a group of partiers next door who were obnoxiously loud but we did not let that spoil our two perfect days in seattle. when we return we will definitely stay here.',happy
id38885,' outstanding customer service......when we arrived matthew greated us with a smile and was extremely helpful. he answered all of our questions and even gave us an excellent suggestion for dinner. we truely enjoyed our stay. the hotel is wll maintained the beds were great and the room was large. will definitely stay here when we travel back to phoenix.',happy
id38886,' we stayed here august -th thru --th ---- i believe. i meant to write a review earlier but forgot until looking into vacations for this yr. anyway me & my son had a wonderful time here. i requested a room high since i researched that this was a family hotel & knew there would be noise. we got a good room that was away from the elevators so it was a nice quiet hall. the only issue was on the corner some folks brought their dogs & they barked all the time when you walked by but we were far enough away that when in our room we did not hear them. i highly recommend when booking hotels to research thoroughly & request when checking in a high floor away from traffic. anyway the shuttle was good however the guys driving told us they came by every -- minutes when it was actually every hr. the pools were crowded at night but during our stay my son made lots of friends to play with & the parents were all friendly so it wasnt a big deal. the front desk even gave me extra smores one night without charging us anything just out of pure kindness. the only thing i can complain about was the soda vending machines & ice machines were all empty every single day. the front desk said it was due to people loading up their coolers but when you go down at -:-- a.m. & not a sole you see has a cooler how can they still be empty? the food in the restaurant was very pricey for the quality. all in all we will stay here again. housekeeping was extremely slow to get to our room but they did a good job once they got there. again this is a family hotel with a ton of kiddos so keep that in mind. the movies at night on the wall & cooking smores around the fire pits was a lot of fun & good quality.',happy
id38887,' we arrived here on a friday night around -:--. we took the bart from the airport got off at powell street and walked - blocks to the hotel. check-in was quick. we got a corner room with lots of windows. bed was super comfy and nice big flat screen tv. only complaint about the room was the bathroom was tiny and shower-tub in our room creeked while taking a shower if you moved. all employees pleasant and helpful. about a ---- minute walk to the cable car turnaround near union square. would recommend as there is a quiznos starbucks and california pizza kitchen all within - minute of the hotel and-or across the street.',happy
id38888,' we spent three nights here in mid-april with our three boys (ages - - and -). we had a --bedroom suite (one room with a king bed and the other with two queens). it was perfect for us. the room was huge! the extra space gave the boys room to play while we were at the hotel and we used the kitchen to make breakfast each morning. as other reviewers have noted the hotel has not been refurbished in quite a while but everything worked and was very clean. i dont think my husband and i would stay here for a romantic weekend away but we plan to stay here every time we come to nyc with our kids.',happy
id38889,' over the years i have had several occasions to stay in hotels in el paso. i started back in the early -- is at the roadway inn. it is still here under a different name but it is run down. over the years i have stayed in many others and the quality of the hotels in this town in my opinion was not that great. the hilton garden in is the newest freshest most spectacular place in el paso to stay. totally nonsmoking other than the few smokers who could care less and smoke in the rooms anyway. the rooms are nicely decorated. there is enough light in them. the bed was comfortable. the wall air can be set to bring in fresh air by removing the face plate of the unit by the window and switching the knob on the left to open. the towels are new and still fluffy. they use the typical neutragena bath stuff that personally i think is getting a bit old. the refrigerator and microwave in the room is an excellent addition. they have an awesome flat screen tv in each room and the facilities downstairs look great. the staff was pleasant and helpful. the hotel is in a nice area and we walked to a fantastic restaurant around the corner suggested by the staff. i highly recommend this hotel.',happy
id38890,' we were visiting my son stationed at fort hood. he wanted to spend the weekend in austin so we were looking for a reasonably priced place that was convenient to downtown. he found it as a special on priceline. we were booked elsewhere but when we dropped him off we were charmed by the grounds the staff and common areas. we got a great rate for a huge suite that comfortable accommodated the three in our party. some have complained about the dated rooms but who cares! why chuck perfectly good stuff. the beds were super comfortable the room was spotless. you get a great hour and breakfast for free free parking and wifi and we were close to the rail and bus lines which made heading downtown super easy. we will stay here again when we come to austin.',happy
id38891,' very small rooms that were spotless and tastefully appointed with modern stylish accessories. staff was helpful. could not be in a better location as the hotel is conveniently located one block off of market street. perfect for a weekend get-away to the golden gate city if shopping museum visits and a centrally located hotel are musts for you!',happy
id38892,' we had spent a week at the del and moved to the ivy for the last night before flying out to mexico. we thought what a beautiful modern hotel. loved the bathrooms etc. until the music started. it was like your bed was on the dance floor even with ear plugs there was no hope of sleep. the bass pounding interfered with your heart beat. i wish i had check tripadvisor first!!',not_happy
id38893,' i placed my reservation on the phone and was told i would get a suite with double beds a pullout couch microwave and mini fridge. we arrived at this hotel about half an hour early. the girl at the front desk was friendly and checked us in. the whole building smells old and damp. when we got to the room (hotel is divided with more rooms across the street). the door was very hard to open and the room was extremely small. there was - beds but no pullout couch microwave or fridge. the tub’s faucet was leaking heavily and the “suite” didn’t have enough room for - people as promised by ramc on the phone. we confronted the manager and he laughed that i would be promised a pullout couch when there is no such thing at this hotel. he also said i could upgrade to a suite for more money. i was so upset by this since that is what i had booked at a rate of $-- per night and now he wanted $-- extra without any of the other amenities promised other than a roll-away bed. i asked him to contact ramc which quoted the price… he called him and spoke to him in their language laughing the whole time which was even more unprofessional since we couldn’t understand him. infuriated we cancelled our reservation and left to the stanford court hotel – a clean friendly professional hotel. overall their cheap prices are not worth the smell rudeness or tiny space.',not_happy
id38894,' a beautiful hotel right in the middle of downtown philadelphia. the service was wonderful and very friendly. the weather was awful but the hotel and staff were warm and helpful. there is a wonderful lobby bar and restaurant where the service was terrific the drinks great and the food was outstanding (lobster sliders!). a very comfortable room with nice features like a large illuminated mirror in the bath room. very comfortable but a bit noisy at almost all hours. it was a very pleasant stay overall.',happy
id38895,' i left a sparkling review for this hotel earlier but i forgot to mention one important thing. i was so excited to start sightseeing the day after we checked in that i accidently left my wallet with several hundred dollars in it not to mention my checkbook and credit cards in my room on the nightstand. i didnt even realize that i had left it there until i returned to the room and saw my wallet sitting there. i was afraid to look inside because i did this in mexico and they left me $-. i was so impressed when all my money was still there. thank you to a very honest housekeeping person. a tip: the elevators dont work until you slide your card through. i reported a broken elevator to the front desk my first day. oops! and i read someone complained about the unfriendly doorman. we had - doormen in our - days and they were overly friendly and helpful as was every person we encountered there. we also signed up for the wyndham by request and that is a great thing!! they had a bottle of cabernet waiting for us in the room and a plate of chocolate chip cookies for the kids. our room was $--- a night but included breakfast buffets for - each morning ($-- value) and - --day goboston passes ($--- value) which are a deal! we practically got paid to stay here! a great value in any book!! my husband dropped us off at the hotel and returned the rental car since we knew it was expensive to park and we planned on walking or using the t. this actually was difficult for my husband since driving in boston is complicated. we found the hotel easily. finding his way back to the thrifty car rental place in revere was more challenging. he eventually found it by driving to the airport and following the thrifty shuttle to revere and then he took the t back to the hotel and said that was easy. all around a fabulous place to stay. very comfy beds and i loved the robes! i used it every day!!',happy
id38896,' great location for hotel by columbus circle and central park but was very noisy in the rooms very dark hallways-lounges-suppose to be eloquent-modern but not my style! staff was helpful and friendly.',not_happy
id38897,' i have stayed at numerous hotels in downtown boston over the last few years. most experiences have been good to excellent back bay previously known as jury is falls short. the carpet in our room was dirty. we asked to be moved something we almost never do and the better room had carpet that was just as dirty. the shower had mildew problems and the smell was bad. on the plus side the staff couldnt be nicer. it is like a beat up old car with a nicely appointed chauffeur. the public areas are nice but a bit dowdy. at these prices i think you are owed something better.',not_happy
id38898,' our business held a seminar at the hilton in early june everything went seamlessly. we had guest fly into the airport they were able to utilize the free shuttle to get back and forth from the hotel. this was a cost saver for our business to not have to provide transportation to and from the airport. in addition there was free parking for those who were driving which can not be said for all the airport hotels. those who stayed had not complaints about the rooms. they said they were clean and well kept. we worked with domenic zupito the catering manger who was a wonderful asset. he met with our team to prior to the meeting to go over the best way to set up the meeting room. he was very prompt in getting back to me when i had questions or needed to make changes to our order. he checked in with me many times through out the day to make sure everything was ok. the presentation for our buffet lunch was wonderful and the food was outstanding. many of our attendees raved about the soup selection. the staff was very accomidating at one point in the meeting we needed to make an additional --- copies for one of our speakers. the front desk made the copies for us at no additional charge. i dont think that is a service you will fine in many hotels. we had a wonderful experience at the airport hilton and will defiantly utilize this hotel for future meetings.',happy
id38899,' this is a gorgeous hotel -- the architecture is fabulous and grounds are beautiful. love the bar areas and the food is very good in the restaurant. the staff is very friendly and does a great job. my only complaint is no in-room coffee. that would be perfect!',happy
id38900,' over the july -th weekend our family of six stayed at the crowne plaza times square because it was in the heart of times square had suites that accommodate six and provided a continental breakfast. we checked into our suite and quickly realized that our brother - who is dealing with a serious health issue - would need a handicap accessible room. leon the lobby manager along with a lovely young woman at the desk responded to our request immediately and with compassion. leon directed us to go out and enjoy dinner and upon our return our luggage would be in the new room. not only did the luggage appear as promised but also cheesecake for our entire famly and a thoughtful note from leon. the next couple of mornings we enjoyed a continental breakfast which was beautifully displayed and tasted as good as it looked... even better however were the gentlemen working the breakfast suite who treated my brother and our family with incredible kindness and consideration. whether our impeccable service was the result of crowne plaza staff training or simply humanity at its best we will never know. either way we are grateful. sincerely the price family',happy
id38901,' we stayed at the comfort suites for a short vacation. the room was very large and accomodated my family very well (- adults and - children). it provided amenities such as microwave refrigerator vcr that we enjoyed especially since we had children with us. however the comfort suites seemed to be old and worn and seemed to have a sort of stale odor that is in older buildings. also the towel rack beside the sink was loose and needed to be tighten. i recommend the comfort suites if you need a reasonable priced room with extra space for a short stay otherwise i would probably stay in hotel that was a little more updated and not quite as worn.',not_happy
id38902,' yes i get it. im in new york city and everything is expensive. but by the same token there should be pride in your product. the hilton nyc is lazy. it is a souless train terminal of a hotel with worse-than-dial-up wireless internet and a bed much less comfortable than the one in the hampton inn at laguardia id stayed in the night before for --- the price. this hotel may have location location location but it doesnt offer comfort connectivity or caring as illustrated when i wrote to hilton about the sub-par beds. i got a nice note from the hampton inn but deafening silence from the new york hilton. ernestine must work in pr here we dont care we dont have to.',happy
id38903,' stayed at the salisbury during my daughters college graduation weekend. we booked through hotels.com and got a great rate. when we arrived at the hotel we were pleasantly surprised to be upgraded to a large suite. the staff were friendly and the room was clean. the sheets on the beds were fresh and although the bathroom wasnt the most modern it served its purpose. youre in ny so you dont spend alot of time in your room anyways so always pick location over style!',happy
id38904,' location just off michigan cant be beat. close to great restaurants and shopping. rooms are as nice as anywhere (ritz four seasons etc.) although more high tech. every light can be controlled by a master control for brightness mood etc. there is a temperature reading by the door that tells outside temp - very useful in chicago. great sound system that plays throughout entire room and bath. bed is tops. bath and shower - as good as it gets. tv in bath. service is very good all around. maids fold any clothing left out have shoes shinned coil up lose cords from cell phone computers etc. lots of nice personal touches. no real negatives. like many city hotels the lobby is up a floor and a little inconvenient. very active hotel with parties banquets etc... if you like slow and quite a boutique hotel might appeal to you more.',happy
id38905,' we love this hotel! the location is perfect. in the middle of town so convenient to all that nyc has to offer. the hotel is clean and modern with westin is signature heavenly beds and showers. many of the rooms offer fantastic views of the city or the river. my husband and i travel to ny - to - times a year. we are from ny but now live in la. we consider this hotel to be our home away from home. the staff is always accommodating and friendly. managers miguel and jonathan are outstanding. we are always made to feel welcome and comfortable. you cant go wrong with this hotel!',happy
id38906,' one tiny old elevator for the whole hotel! rooms were disgusting with blood and urine on the bedspread you literally cannot walk in these rooms the smell was horrific staff rude walking around barefoot (not professional) our room was stifiling hot the heat wouldnt cute off we had the windows open without any screens and the shower stall was worse than any gym ive ever been in wondering why i stayed her? someone else made the reservations we ended up leaving @ - am to drive another - hours to get home. nyc shortest trip ever!',not_happy
id38907,' very comfortable and clean rooms. they give a big discount for aaa members so that was nice too. just in town for doctor visit but would definitely stay here again. it is pricey but the rest of the hotels in the area are pretty pricey too so it was worth it to us to stay somewhere we could trust to be good.',happy
id38908,' located within a couple of blocks of spring st and houston st metro stations and very close to soho and the village although the block itself is quite quiet. this means that the hotel is an ideal place to be based if you are interested in shopping going out and eating well and the metro can get you uptown for sightseeing. the hotel was clean and comfortable and the staff friendly and helpful - in all good value for money and a safe choice for a hotel of this star ranking.',happy
id38909,' i didnt love this place nor did i really hate my stay here. check in was a breeze as was our ease in dropping our rental car off with the valet. the lobby was a little small very modern - i was hoping this look would be replicated in the rooms-halls of the hotel. it was not. the elevators were decent sized but only had a cheap k-mart blue light bulb in it not very flattering - it did showcase all the crumbs and dirt on the carpet of the elevator really well though. in the - days we stayed it seemed like they never vaccumed them. once off the elevator youre greeted by cheap ugly blue carpet that just feels dirty. it follows you into your room. i heard vacuums in the hotel just not sure what they had been cleaning - since it clearly wasnt the floor. the room was small which is expected in an older building i was fine with that. the bathroom too - was small as to be expected as well. overall the room appeared to be decorated in some odd -- is modern themed - with faux brushed metal blue carpet gun metal grey walls some odd dead flower art hanging from the walls and strange cheap adjustable lamps that never stayed in place - they kept drooping down. the room was also accompanied by a dorm room metal filing cabinet type dresser as well as a dorm room type mini fridge. dont even bother with the tv because a) your in san fran - go explore and b) the reception is awful. the bathroom was tiny but manageable. the lighting was based on a timed turn switch so it was frustrating trying to keep the lights on on the bathroom. the faucet handles were also very -- is modern pointless functional furnishing looking... please just use hot and cold easy to use knobs people! id have to say the business centers and the lobby are the nicest decorated places in the building it is a shame you cant stay there! overall the hotel is a decent deal for your money if youre looking for a place to store your bags and sleep. it is by no means a chic-luxury hotel. the location is amazing and cant be beat really. the desk attendants were also very nice. our main gripe however was the valet service. all week our car had been pulled around at a timely fashion. until it was the day to go to the airport. it took them a whopping -- minutes to pull our car around making us late to the airport. so if youre looking for a cheap-semi clean-good local hotel - this is your place.',not_happy
id38910,' we stayed here on our first anniversary after booking on priceline. it is in a good location (though there is a bit of a walk to the metro). our stay was very comfortable and enjoyable but i think the bathroom could use a vanity and the beds and linens could use a little updating. that being said i have to give a big nod to their customer service. i left something behind in the room and i didnt realize it until three weeks later! i called the hotel with very little hope and not only did i have it but they sent to me the very next day!!! i was just so thankful and appreciative of their professionalism and kindness.',happy
id38911,' never had been to new york before but kinda of a last minute thing. hotels are very expensive so found this one on line. in comparsion to price and other reviews we choose this one. i was very satisfied. although a little strange that you check in on the -nd floor the hotel was very clean and very comfortable beds. yes the train was right outside our room was noisey but didnt bother us at all. since it is right in china town be prepared to walk a few blocks if you dont want chinese food. yes when you are out in the streets there are vendors selling fish fruit and other things and it was kind of smelly but it is just as you pass the vendor. there are bakeries close and chinese restaurants all over the place.the hotel staff at the desk was nice and helpful as they could be. they are no vending machines just an ice machine. we rode the subway to get around which at first is a little confusing but the staff gave us a map and some help.yes it isnt real close to the tourist area is you have to take a bus or the subways.so it does require a lot of walking. little italy is a couple of blocks away and is nice especially if you like italian food.',happy
id38912,' a lot of little extras that were unexpected. wine tasting between --- oreo cookies and milk after --pm and coffee in the am. we were upgraded to the cardio room (elliptical machine in the room) which my fiancé did use. the linens and beds were extremely comfortable and the wet bar had plenty of snacks and drinks at moderate prices for a hotel wet bar (think movie theater prices). the room was plenty big as well as the bathroom. the cardio machine is in its own little room out of the way. we got two double beds but they seemed more like queen size to me. plenty of pillows decorative and sleeping. the bathroom was nicely done in marble and had his & her bathrobes. liquid soaps in the shower for easy handling and no mess. the staff was very accommodating and friendly as well. only negatives would be the pricey parking rate of $-- + taxes so expect to pay $-- for parking per night. the parking is valet only too. not a bad but there is no parking garage. the bar in the attached restaurant had pricey drinks too. expect to pay new york city prices and no coffee maker in our room but they do have free coffee in the morning in the lobby. the hotel is located about - blocks from dupont circle in downtown washington dc. it is conveniently located to the metro at dupont circle where you can get the red line and only a couple of stops to metro center where you can get transfers to blue or orange. red line also goes to union station in about -- minutes too the dupont circle area is a mix of all kinds of people shops and dining. we felt fairly safe at night walking around but probably wouldnt want to be out past midnight by yourself (especially if youre a woman). we dined at a couple of restaurants in the area and both were nice clean and food was good. prices were a bit steep for what you got and service was a little slow but otherwise not a bad experience. if youre staying for more than a day or two try asking the hotel about throwing in free parking. it’s worth a try to ask especially if youre going in off-peak season. i would have but we only stayed one night and i got a really good deal from priceline to begin with. overall our experience at the hotel madera was great and would love to to have stayed longer. i would highly recommend this hotel.',happy
id38913,' we just stayed at affinia shelburne and our stay went very well! we booked a deluxe room with a queen bed and kitchenette. great when you are with kids for snack and some breakfast mornings! the room was spacious with lots of storage. love the high ceilings and very modern furniture. bed was very comfy and the view to the chrysler building was awesome! the only cons was the mildew in the border of the bathtub. room was very clean in general! one night we needed xtra blankets and pillows and they were sent to our room very quick! we also cranked the windows to have some fresh air because some nights were too warm. front desk was all the time very helpful and friendly. all the doormen were great and very special with our kids especially the one from nepal. all of them a great asset for the hotel! the location is excellent to walk to everywhere and we love the neighborhood feeling. we visited a thai restaurant very close to the hotel that was phenomenal! terrace was close but we had the opportunity to be there and take some great pictures at night. close to small coffee shops restaurants church! great hotel our new spot to stay in nyc!!!!',happy
id38914,' friendly people nice surroundings and great price through priceline!',happy
id38915,' personel service is great. we stayed in a room looking over the river walk. we paid $--- plus other charges but the accomodations were terrible because we got a king size bed and we could barely walk in the room. also there is a new hotel building being erected in front of the hotel la masion and the workers do not stop working at night! it was -am in the morning and they were hammering drilling etc. they continued to work all night long! when i checked out they gave me a $--- credit but the damage was already done. my vacation and my sleep were already messed up. mar -- ----.',not_happy
id38916,' i recommend this hotel. the hotel griffon is a very nice boutique hotel located in the financial district. the rooms are small but newly renovated and quite comfortable. the staff was extremely nice and willing to please. there are a lot of very nice restaurants within walking distance especially cosmopolitan. the ferry building is around the corner and the bus lines that run up market to union square are within a couple of blocks. the hotel lowered their on-line price after i had made reservations. when i inquired about getting the new discounted rate they were more than to accommodate me.',happy
id38917,' there are lots of mid-priced hotels in this area of south charlotte but this one would be hard to beat. service was very professional (we arrived quite late but were still greeted by a human being). the room was huge with a large sitting area. the king size bed was exceptionally comfortable. breakfast was abundant including hot choices and starbucks coffee. highly recommended!',happy
id38918,' my husband and i were drivng home from our cross the united states road trip and stopped to stay at this hotel. we needed something quickly for ourselves and our children since we had been driving so long. they found two room next to eachother and we took it. the rooms were okay but the staff was horrible. they were rude at check in and at check out. we were leaving the hotel in the morning and could not get our children to sit and eat so after my husband and i had eaten breakfast we grabbed two milks and two bananas to take to our two little ones in the room and the manager stopped us in the hall asked us if we were idiots to think we could take something out of the breakfast room made us put it back in the room and continued on with the insults. he was the rudest manager i have ever encountered and even though i have family in phoenix and would have stayed again we will never stay at this hotel again due to the staff and the fact that they have no manners or sense of customer service!!',not_happy
id38919,' the room was large and you cant beat this location just two blocks from the wharf and near local transportation. the conceirge was very helpful - suggested we take the local bus to the giants game instead of the futility of finding a cab.',happy
id38920,' i recieved exceptional service from dorien at the front desk. he made sure our needs were and offered us wine after checking in. i would love to visit this hotel again.',happy
id38921,' my room was a bit drab but spacious but the lounge is luxurious and the free breakfast is very good with a lot of variety. it was one of the rare rainy socal days during my stay but i expect on a normal day the basketball court and large swimming pool would come in handy. the free laundry machines are a nice touch. the hotel is in the area of the carmel mtn. ranch shopping center but if you want to walk there is only a panda express that is really convenient.',happy
id38922,' this was my first time staying at sportsmen is lodge. i booked it because it was close to universal studios the room included the tickets and it was a great value. we were pleasantly surprised when we arrived to see a nice big cozy room overlooking the pool. the bed was comfortable. we had a refrigerator and in-room movies. what more could you ask for? the only thing that was unpleasant is that one of the guys in the restaurant lied to us when he said he didnt have vanilla ice cream. we had walked into the restaurant after being at the park all day and just wanted some vanilla ice cream to take up to our room. he said they didnt have any but the room service menu listed pie alamode so we ordered it through room service and they had it. the same guy brought it up so he realized he was just caught in a lie. he gave us extra ice cream and apologized.',happy
id38923,' i stayed here because my daughter had a college interview scheduled at the hotel early the next morning and i didnt want to drive in houston to get there. i love really nice hotels so i didnt expect much since the reviews i read online were not good. what a wonderful surprise to enter our spacious well-decorated room and find that everything was brand new! all new furniture carpet bedding--everything. also it was clean as a whistle and the water pressure was amazing! room service was also prompt and breakfast in the restaurant downstairs quite good too. not much in the neighborhood but dinner at ichibon down the street was also very good if you like sushi. i highly recommend this hotel!',happy
id38924,' excellent location walking distance to the capitol bar area city centre mall. expect to pay for parking. nice front desk staff and well appointed guest rooms updated and clean. flat screen tvs in both rooms of the suite.',happy
id38925,' for --$ a night (from priceline.com) this was a real bargain. yes we got a small lousy room near the ice machine. yes the air conditioning made the noise of an idling truck. however it was not hot so we turned it off. the bathroom is very small with little counter space but everything was very clean and in working order (even the kind-of-hard-to-figure-out coffee machine). the hotel has a pool and an adequate fitness center. even next to the ice machine the hotel itself was quiet. overall for the price quite a bargain. for the standard rate of ---$ a night i would have been quite unhappy. self-parking was extra but at --$ a day it wasnt too bad. the hotel has access to one of the extremes of the riverwalk (which is currently being expanded) so if you are tired of walking and dont mind waiting forever you can get there by watertaxi.',not_happy
id38926,' we stayed at cedarbrook lodge for one night on a layover from maui. we had a wonderful time the staff are so friendly and helpful the hotel is beautiful and the rooms are comfortable and nicely appointed. we enjoyed the restaurant for lunch before our shuttle to the airport we sat outside on the beautiful patio in the sun it was wonderful. we will definitely recommend cedarbrook lodge to anyone staying in the seattle area and would stay there again for sure!',happy
id38927,' this is a great boutique hotel located in the financial district of seattle just a -- minute walk from pike place market. maybe not the best place to stay if you want to be right in the middle of the action though. vintage park has a great restaurant and wine tastings right in the hotel. if you want to stay in a little quieter area but still close enough to all the excitement of seattle id definitely recommend the vintage park. the rooms are awesome with really comfortable beds a large bathroom and beautiful decor.',happy
id38928,' i love everything about the hotel i paid $-- for a room....beware though there is $-- charge on parking...rediculous i thpught for a guest they should get free parking',happy
id38929,' the mandarin oriental in dc is such an amazing hotel. beautiful lobby and rooms. i only wish i didnt have to go to work so i could spend all day in the room and soaking in the tub. the bathroom is wonderful huge with a huge glass shower and separate tub and all marble. the beds are super soft and even the alarm clocks gentle wake you up. the tv had surround sound and a lot more channels than a regular hotel does. the location is great too being so close to the smithsonian.',happy
id38930,' not much to say about this place – exactly what you would expect from a hotel like this. it seems to be well managed in a good location and it has a great breakfast offered in the morning! also the rooms we stayed in had full kitchenettes so if you were motivated you could easily prepare all of your meals in-house and save a few bucks while in town. the location is pretty good walking distance from some pretty good night life on rush st. chicago is a great city and this is a great place to stay on a reasonable budget!',not_happy
id38931,' i had been a constant guest of the marriott and moved over the intercontinental barclays new york when the marriott gave out my room by default even though my credit card guaranteed the room. so marriott decided to move me over on their cost. it became the most astonishing experience in my life. not only did i have an upgrade but i was extremely impressed at the services and calm trust that developed between me and the whole staff. i was encouraged to enter into the intercontinental hotel guest program by annmara gayle ( at the ambassadors desk). i did so and within - months i obtained the highest level of membership (platinum or royal ambassador ) which makes my stay in all the group hotels very comfortable. i just past the last --days the same hotel chain in germany and would say that my admiration for the intercontinental hotel barclays and their hotel chain services worldwide is beyond words.',happy
id38932,' my daughter and i stayed at the --- inn from april ----- and it was great. the price fit my budget which is hard to find in nyc. my daughter described the room as very feng shui. it was very clean and offered all the necessities. the pillows were very comfortable and the service was great. i didnt realize when i booked the room that they offered a continental breakfast in the morning so that was a nice surprise. all the staff were friendly and helpful. the location was very convenient. we had wanted to stay somewhere that gave us a nyc feel without being too big and commercial. at the --- we definitely achieved that goal and we cant wait to go again.',happy
id38933,' once upon a time a busy salesperson and her colleagues descended upon the city of angels. and that is where the fairy tale ends because that is when we arrived at ::the westin los angeles airport:: (cue menacing music). ok...im being overly dramatic. that is what tinseltown does to you. while this wasnt the worst hotel ive ever stayed in it definitely was the worst *westin* ive ever stayed in. starwood properties really needs to take a closer look at this property to bring it up to the usual excellent standard ive come to know love and expect (yes i broke your non-caps rule tripadvisor...it was *necessary* to bust out the caps-lock). westins are usually awesome. great service clean fluffy beds excellent showers...you get the idea. this so-called westin - not so much. the bed was great and the food was too but everything else just blew. (rhymes!) ill start at the beginning a couple weeks before my stay. i booked the room through the starwood website (i.e. not via a discounted travel site) for the very excellent rate of $--.-- per night. wow! for a westin! i was stoked and told my colleagues who would be joining me in l.a. on sunday night (-----) for a quota-making sales presentation early on monday morning about this fantastic rate at a !!westin!!. they were stoked as well since they were also accustomed to better-than-average but still economical business hotels and considered westins to be a part of this shrinking demographic. that’s when the “if it sounds too good to be true then it probably is” saying started circling in my brain like vultures targeting roadkill. so off to tripadvisor.com i went. i did not like what i had to read. i stopped after the third page of “crikeys don’t ever stay at this hotel mate!” (or something similar in non-aussie language). i was now quite dismayed that i had booked myself and my colleagues at a noisy dirty poorly serviced and shabby hotel so i wrote to their director of operations matthew morgan and relayed my concerns to him. he replied that my concerns were for naught since they were ranked #-- out of --- hotels in the area and that they had a --% rating on tripadvisor. he also wrote “i will personally oversee your accommodations as our vip guests to ensure you have a great experience and are happy for choosing westin for your trip!”. well that didn’t happen. i arrived at the hotel around - pm on sunday night. self-parking is very easy to start but the ticket and pay system is a nightmare. if you are self-parking always bring your ticket to the front desk or you’ll pay $-- every time you take your car out (no attendant). next to the front desk and in to the starwood preferred guest line. it wasn’t busy in the least and there were only a couple of gentlemen ahead of me and they were already talking with the desk clerk. after waiting about - minutes it became clear that these guys weren’t checking in or out…they were discussing hot nightclubs to go to in downtown l.a. isn’t that what a concierge is for? and couldn’t desk clerk see that i was waiting to check in and called one of his colleagues over to help me since they were just standing around anyway? apparently not because i ended up waiting about -- minutes for these guys to finish up. finally got checked in and got to my room on the --th floor which is the starwood guest floor (which other than a free bottle of water is just like every other floor in the hotel). the room was large and seemed clean on first glance (and for the most part was clean but it’s just so shabby it does appear to be dirtier; take my advice however and don’t look behind the furniture unless you want to be grossed out…i dropped a cord back there and had to fish it out and clean it off. gross.). the window faced a parking lot and a landing strip for lax – not a pretty view. the bed was the famous heavenly bed and one of two things that i liked about this hotel. the other thing i liked was the food from room service. it came from an onsite restaurant called the daily grill and was really tasty. calling room service however was a little challenging the first time i ordered (i had lunch one day and dinner one night and dessert one night – the key lime pie is phenomenal btw) since they put me on hold for about - or - minutes. on the first night i was there i had just started getting ready for bed – pjs on face washed teeth brushed – when the room starting making small tweeting noises like a small bird coming to gently wish me good night. the gentle tweeting quickly progressed to ear-shattering shriek in just under a minute (quicker than the check-in or room service ordering!). it wasn’t an ongoing alarm however. it came and went in erratic one to fifteen second bursts of strident calls of imminent doom. because i know that hotels have false alarms way more often than real alarms i prudently called down to the front desk to see if all was well. i got a very soothing someone on the phone after about -- rings who assured me that everything was in hand and there was no need for me to leave my room. ok. i accept that and in to bed i go. and then the alarm starts up again. and then stops. --- minutes later it starts again. this goes on for the next hour and by this time it is --:-- am on the night before my presentation. i tried to call down to the front desk again but this time no one answered. i peeked out my front door and no one was around. this was about the time i decided to pack my stuff and get out. yes i know you’re supposed to leave your stuff when there is a fire. however i wasn’t convinced there was a fire and if there wasn’t i was prepared to leave the hotel entirely to get a decent night of sleep. of course the elevators have now shut down so i grabbed my suitcase my briefcase and my purse (all while cursing my tremendous sense of style which disallows me to pack lightly) and started walking down the stairs to freedom (still in my pjs but now with boots! hot!). do you remember when i wrote i was on the --th floor? yeah. super. i made it down to the -th floor before someone from the hotel finally got on the intercom system and told everyone that the alarm system was malfunctioning there was no fire and go back to your rooms please. at this point it’s - am and i have a decision to make – go on downstairs leave the hotel find another check in etc. or trudge back upstairs and try to get whatever sleep remaining that i can. i went with option #- and let me tell you going up - flights of stairs with ---- lbs. of luggage at - am is unpleasant. why didn’t the hotel post employees on each floor to assuage the fears of their guests and keep them from walking around in pjs and boots? even one guy posting signs on the elevators would have done it. this is just shoddy management. couple this with the incredibly loud shake the windows jet engines that blast off all night long from the very close lax (and yes i realize i chose an airport hotel but i would expect better soundproofing for a hotel that was meant to be next to an airport) and you get about - hours of sleep. at least i did. that was the worst night of my stay but the morning greeted me with another surprise – hot water in - second bursts only and then ice cold water in between. refreshing!! is there anything in the world worse than wanting a hot shower but only getting cold water? yes the alarms at midnight but this is pretty close second. it took me -- minutes just to take a shower because i had to turn on the water to get my - seconds of hot water then turn it off quickly before the ice water hit my shivering body. this. was. miserable. i called down to the front desk who apologized and said someone would come fix it. still wasn’t fixed by the time i checked out. i ended up going the “sponge bath” route to stay clean. to be fair matthew morgan did contact everyone in the hotel after the alarm incident to apologize. i reminded mr. morgan of our previous email conversation and told him how disappointed i was with this property. he did take off the cost of the room on the “alarm night” at my request (he didn’t make this offer unprompted). he offered free hotel nights for future stays at this property which i declined. even if you’re offered a free [--] sandwich you don’t take it because it’s still a [--] sandwich. take my hard-earned advice since i didn’t heed the warnings of other trip advisors. don’t stay here. there are many other hotels in l.a. that don’t suck.',not_happy
id38934,' i have worked with the staff at the sheraton crescent for over a year and attended a number of their events including -rd thursdays on the patio. we have found the food to be great prices very reasonable and service outstanding. - stars.',happy
id38935,' stayed here for a conference so this review wont speak much in terms of value since the company paid and im not sure how much the room was. but in terms of location it was great! great jogging-biking paths from the hotel to seaport village (- miles) and downtown (worth the walk if you dont mind walking). i rented a bike from the hotel (great deal!) and biked all around sunset cliffs and pt. loma (~- miles to the pacific coastline for amazing views!). my room itself wasnt the best. it was ground level and hence had to have my curtains drawn all day leading to a dark and dreary room. the pool was nice with hammocks and a recreation center. not many breakfast-snack options though. starbucks had the monopoly there but there is also a sandwich-cafe shop midway between the bay and marina towers. excellent location for taking in the beautiful coastline both night and day! convenient location for me due to the conference but also convenient for exploring all my favorite spots downtown all managed w-o a car!',happy
id38936,' i was in manhattan for one night and needed an inexpensive place. i found this hotel on the web and i couldnt beat the price. the reviews here on trip advisor sold me on it. i wasnt disappointed at all. the hotel is located in a beautiful historic old building on a busy side street in the middle of koreatown. they have valet parking for the garage on the corner and a very reasonable (for nyc) discounted daily parking rate. the inside of the hotel is all brand new and very stylish. the room itself was small but not miserably so. there was room to move around. the beds were tempurpedic foam style and were amazingly comfortable. the bath had a great big tub-shower with a shower massage and was clean and well appointed. i was extremely impressed with the style and ammenities this place had relative to the price. they also had a very nice fitness center which i made use of. the location is absolutely perfect for tourists. it is three blocks from penn station around the corner from herald sq. and the empire state building and there is a major subway stop at the end of the block. we were able to walk everywhere from times square to chelsea. i will definitely come back. be warned though if you are driving that the hotel only has two very small signs out front (due to historic district issues) and it is easy to miss. going around the block in that area takes a lot of patience. the korean bbq place in the hotel was excellent too.',happy
id38937,' i stayed at the staybridge suites for one night and arrived late after my flight from san francisco. the hotel is in a good area even though there are some construction sites around. it is just a few steps away from port authority bus terminal and times square. the rooms with the kitchenette are great the bed is big enough and the bathrooms are great: clean and bright! my wireless internet didnt work at first and i had to check my flights for the next day so someone came up at --a.m. and helped me. my room was a bit noisy and it was directed to the street and there were no curtains to close but i slept well. the breakfast was decent and the breakfast area is way too small! i was very disappointed about the bell boy as i asked in the morning to get a taxi (i told him: i want a yellow-cab and no private taxi and he promised to get me a yellow cab) for -p.m. and when i came back from the city to get to the airport they told me i must use the private car cause they called it and if i wouldnt want to drive in this car (for $-- to jfk...) i had to pay a fee of $--... thanks! all in all a good hotel but dont expect too much about the service from the bell boys. better arrange transfer on your own ;)',happy
id38938,' my family and i spent - nights at the embassy suites phoenix last week. the lobby is attractive pool decent size but not interesting and pull-out couch mattress was the worst i have ever experienced. employees were all very nice and responded well to any request. breakfast was standard embassy suites fare but instead of a hot buffet with an omelet station it was one woman working as a short order cook. she did a great job eggs cooked to order pancakes cooked to order french toast cooked to order potatoes hot off the grill......the line was insanely long the first day we were there but smaller on subsequent days. it is not a great setup to say the least. overall good value for the money if you are a family staying in one room and utilize breakfast and happy hour.',not_happy
id38939,' we visited nyc from australia and were impressed with the well presented morgans hotel. the staff were consistently friendly but not fake and the hotel itself surpassed our expectations. we were pleasantly surprised when we discovered we had been upgraded to a deluxe room with the long lounge seat and pleasant view. the rooms as we expected are quite small in particularly the bathroom but it was well furnished and for an old building it was in excellent condition. a tip for nyc travelers is to pack light or pay for a larger room as we did have to remain organised in order to trawl through our large luggage within the confines of our small room; but since we were hardly ever in the room it is not a big deal. a neat surprise was the new lounge area with complimentary tea and coffee as well as lcd tvs paid internet access and some couches where you can relax and plan your travels. i also made use of the new gym with enough equipment to keep your fitness up whilst visiting. the complimentary continental breakfast was great and open until --am; it was enough to keep our hunger at bay until lunch. location was great as we would simply stroll for - mins to grand central or just continue on to central park. there isnt much night life in midtown but taxis are plentiful and relatively cheap. for this reason we broke our trip in two morgans was an excellent base for touring central and northern ny then we decided to spend a few days further south so we could just walk around. overall we were very and enjoyed the new lounge and gym and of course the polite and friendly staff.',happy
id38940,' i stayed there on the --th and --th of september . clean hotel friendly staff good size rooms . please note that if you are a marriott reward memeber that the lounge is closed on weekends including friday night so really the only advacnge you have if the free internet with your card. i booked a room with breakfast included and really i think that breakfast should be included for free at weekend if you are a member apart from that a very good hotel with a comfy lobby . there is a fitness center attached to the hotel that you can use complimentary with plunge pool and steam and sauna. there is a starbucks coffee in the hotel as well good hint perhaps : ask for a room with no communicating doors- this will avoid being disturbed if you have neighbours with no manners as i did and that left the tv up to --h-- with volume on high .. a nice place at reasonable price during the weekend that is worth trying as it is at walking distance to the main attractions',happy
id38941,' i was a little skeptical about the great reviews i was reading but no more. this business hotel may be the most romantic place to stay in new york. there are lots of other hotels that measure romance in numbers of pleats patterns and ruffles. but in the tastefully restrained benjamin you will find what is truly the most romantic thing a hotel can offer -- the most comfortable bed on the planet. the specially made mattress the awesome linens and the selection of -- pillows (including a body pillow for pregnant women but i recommend the jelly-neck pillow -- the insert is cool against your neck or you can take it out and heat in the room is microwave). and it inspires not only romance but one of the best sleeps you have ever had in a hotel which will make the rest of your trip more energetic and fun. the rooms are big for nyc. the bathrooms are also great with all marble tiling and little aromatheraphy soaps and lotions and a makeup mirror. try to get one of the --th floor rooms facing the street with the little balconies. im not sure but i swear our view was of the building edward steichen and georgia okeefe lived in.because this is supposed to be a business hotel you get neat things like web and email access on your television ($-.----- hours).they just do everything right here. for instance the gym is open -- hours. the spa has regular pregnancy and foot massages. finally you have to mention the staff. they are attentive professional and incredibly nice. we got a call every day of our stay just to make sure everything was going well then they sent us a thank you note when we got home. i have obviously already said too much but i really cant say enough. we have stayed just about everywhere in nyc but from now on will never stay anywhere else.',happy
id38942,' we are just back from -- day stay in san antonio. the crowne plaza hotel was an excellent location only -- minutes walk from the alamo along the beautiful river walk. this was a very special holiday celebration my hubbies --th birthday and our --th wedding anniversary. the hotel and all who worked there helped to make this an excellent stay especially john. the rooms were excellent clean and tidy. we will certainly be back and hope to receive the same excellent conditions and service. thank you from brenda & keith',happy
id38943,' from the moment of arrival to the minute we left we were greeted with friendly concierge service and made to feel welcome. we requested a room with a bath and our request was met without any trouble. as it was a very special holiday we were presented with a complimentary wine and chocolates on arrival. the rooms were very spacious and tastefully decorated we especially liked the added touch of the turn-down service at nite. the location was fab right off times square. there is a great deli round the corner called fluffys which we can recommend as it was great for breakfast.. looking forward to going back again and again and again!!',happy
id38944,' i stayed overnight when i went for a show at the avalon club on vine at hollywood. i had a cozy corner room which was lovely except for the billboard that stayed illuminated all night long. the desk said they had a blackout curtain on that window but i couldnt see how it worked in the middle of the night. drai is on the rooftop for late lunch was marvelous especially in gorgeous sunny & clear weathr.',happy
id38945,' i stayed at this hotel for one night while attending a conference. the staff was extremely friendly and the hotel was clean. the rooms were spacious and quiet which allowed me to sleep in. overall this is a good hotel when in the chicago area',not_happy
id38946,' thank you paula and crystal for the great help you gave us going to ny!',happy
id38947,' i was very surprised by this great find. this looks like a converted condo complex so my room was very large...had kitchen facilities room to work and to relax and it was very easy to get to. it was also very close to a lot of restaurants and shopping in case something is forgotten. i ate at the thai place just around the corner.',happy
id38948,' overall i would rate this hotel as average although the concierge was quite helpful. one thing that happened gives you an idea of their level of service: on check-in i was told my room was ready but i could not have a key as the system was down. i inquired how long the system had been down and was told they did not know - i did not ask when it would be back i asked how long they had been trying to solve the problem and they said they did not know - really you dont know how long you have been unable to give customers keys? another guest on the elevator told me he had been waiting hours. the solution to their inability to create keys was that a person would take you to your room and let you in. so you check-in and then wait for someone to come to walk you up to your room. i was told to keep checking back to see when i could get a key as there were too many guests to notify when they could make keys. have you ever been in a hotel where there was a fire - if you have would you ever want to be on the --th floor and not have a key to get back in to your room should you need to? isnt that one of the top fire safety rules for hotel guests : always take your key if the fire alarm goes off because if you cannot get down the stairs the safest place is to return to your room and await rescue? yes the chances of a fire are low but you remember that one time it happens and just think differently about large hotels afterward. they did not seem at all distressed by the key situation. i on the other hand was less than thrilled. both our rooms were fine. everything worked. very clean. basic amenities. standard hilton. no issues in room. $-.-- per device for internet access. however at about - or - in the afternoon as we got off the elevator on the way to the room there were dirty linens piled high in the corridor room service trays also awaiting collection by the elevator all in all not an outstanding welcome. website said views of ellis island and statue of liberty. from the --th floor the views are of the sides of other tall buildings. i inquired at the front desk and was told that i must be mistaken about the website as there were not rooms with such views in the hotel (he did not said none were available - he said that there were none in the hotel). so i went and rechecked just out of curiosity and it the hilton website says: .... magnificent views of manhattan brooklyn and ellis island... . views are not critical to comfort of course but that was one of the things that made us choose this hotel. so if you care about views take note this is not the hotel for you. the restaurant was on the ground floor so it wasnt even a case of restaurant on top floor had nice views and rooms did not. did not eat at restaurant so can offer no input. saturday night there was a party in the room next door with loads of people coming and going and doors slamming at -am but the soundproofing is excellent as the noise was not heard inside my room - just the consistent door slamming that was persistent enough to disrupt sleep multiple times. location is literally a five minute walk from staten island ferry battery park wall street ellis island ferry which is convenient if you are playing tourist. as the hotel name implies it is in the financial district so if you are there on a weekend be prepared that many of the little cafes - street vendors - food trucks etc. that are open during the working week are closed or have limited hours on the weekends. checkout was efficient - bill under door - ring the reception when you leave. all in all at best i would rate them average - i cant imagine that i would try them again. i am a hilton honors member (previously diamond or gold but now quite low in the system) but was not terribly impressed with this property.',not_happy
id38949,' i stayed at this hotel for - nights in may business purposes. what i wanted from the hotel was to get a good night sleep especially since i had to deal with jet lag. even though it was pretty expensive when i booked i expected that due to the high occupancy during that time (telecom conference + nato summit). so for that time the rate was ok. i kinda knew what to expect before i left so my expectations were a bit exceeded. i thought i would find an old hotel in bad shape but it was an overall good stay. yes the hotel is old but it was clean pretty quiet great view (we got a lakeview room) the mattress and pillows were ok as well. i used the internet once in the lobby (which you have to pay for) and it worked pretty bad when i tried it but there are starbucks coffeshops near by and you can use those. the location is within walking distance of the major attractions in the loop. the staff was very helpful and nice each time we needed their help. it was an overall nice stay enough for my needs. would i stay here again? if the rate is better for higher rated hotels i would probably stay somewhere else but this one offered a good value for the money at that time.',not_happy
id38950,' we stayed here for a family member is wedding and reserved as part of a block with a special rate (~----night for a regular room) approximately - months ahead of time. when we arrived and provided the confirmation numbers they -) had the reservations under the wrong names and -) gave us a much higher room rate (~---). the front desk clerk who to his credit was fairly polite spent at least -- minutes telling us that we must have been mistaken or booked too late for the rate etc etc. he certainly never offered to give us the correct rate even though he had a record of the wedding rate and we had proof of making our reservation in time or offered to find someone who could actually help us. when we finally asked to speak to the manager he was just as unhelpful and was more rude than anyone ive encountered in just about any establishment anywhere. i was shocked. we ended up parking ourselves at the front desk until they honored the rate they had originally given us but it took over an hour (and probably a few years off my life.) after all that we did not have rooms together (as we had been promised) the rooms themselves were so tiny you could hardly scoot past the bed the coffeemaker ended up flooding all over the desk you had to wait at least - minutes every time you took any elevator (there is one to the -rd floor and you have to transfer to another one to get to the rooms and they are so tiny that only - people can fit in them and that is without luggage.) in short i cant think of a worse hotel experience. i recently took a trip in which we stayed only in --star motels and each one was far more pleasant than the crowne plaza.',not_happy
id38951,' i was lied to by staff on numerous occasions that they were sold out and that i wouldnt be able to change rooms. i knew i was being lied to so i had a friend they didnt know i was affiliated with go to the front desk. they proceeded to tell him that they had - available rooms available. i have been traveling for many years and am currently a hilton gold member. i have never seen a staff so unprofessional. the room i wanted didnt cost any more money. all i wanted was two beds instead of one. apparently the staff at this hotel would rather lie to their guests than accommodate what they want. not only were they not sold out but they had - rooms available!!!! i wont be staying at this hotel ever again.',not_happy
id38952,' my best friend of -- plus years and i were given a vacation by my son to new york and we had no idea where to stay so i searched the internet and luckily i found this absolutely wonderful hotel. the hotel is in the best location for driving into the city via the holland tunnel and has a parking garage within one block of the hotel in a very safe area (the price per day was $-- which was not much when you consider a cab ride to and from the airport for two)! everything is within walking distance and there is a lot to do in the immediate area.....we could have stayed a month and and not done everything. there is a bit of construction right outside the hotel entrance due to a park being built which will make anyone is stay there even more enjoyable in the very near future. the view at night is beautiful and being able to see the brooklyn bridge right out your window is pretty cool too!! we decided we wanted to go on a dinner cruise but had no idea of how to set up the reservation car service etc. so immediately tia (front desk personnel) went to work and had everything done for us in minutes. that is how every day or night was for us....the entire staff (frank janice tia lewis...everyone!) was so very accommodating! there are things to do along with relaxing right there without going more than a block or two....great for kids and adults and the dog!!! to sum it all up the staff goes way out of their way to make you feel comfortable and to help you with anything they can. i could go on and on about them and the hotel but like i said it is the best kept secret in new york and i wouldnt go anywhere else! take the subway to everything north but dont miss out on a great experience by not staying at the best western plus seaport inn!! the best vacation ever and in my opinion it had a lot to do with the hotel location and staff.....great job guys.....hope to see you again real soon :) nancy & terrie',happy
id38953,' the lobby restaurant reception was good however our room was small even for a corner very noisy and trash was left outside our room for twelve hours.',not_happy
id38954,' i live in nyc but needed to stay in a hotel for - night. i booked a regular room at the affinia -- and the nice guy at the front desk upgraded me to a one room suite. it was huge! i wish my nyc apartment was as big. my friend and i tried the wine and cheese hour on the -nd floor and it was really fun. there were several people (but not overly crowded) and it was a really festive atmosphere. it was a great place to watch tv work on the laptop etc. everyone that works at the hotel is beyond nice. from the doormen to the front desk to the ladies at the happy hour ...everyone was lovely! there were great aveda products in the bath and the linens-bed are terrific. i was in room ----. it runs the length of the side of the building and had terrace for the entire length with entrances from both the living room and bedroom. it was perfect because it doesnt face the brick wall to the back and doesnt directly face the street for any traffic. the only downside to my stay doesnt directly relate to the hotel. they do offer roomservice but it is from the restaurant next door. we decided to take advantage of our dining room and order in. the food arrived after about an hour and half. we had - napkin for the - of us. there was no salt no pepper no catsup no mustard etc. we called to have it sent up and when he finally returned about -- mintues later he still didnt bring salt. we were told they were out. now the room does have a kitchen but it isnt stocked with things like salt and pepper. i am always prepared to pay more for roomservice however we paid $--- for - people. that included a $-- tip and to be told they were out of salt is just unacceptable. but please only take this as a warning for roomservice and dont let it stop you from staying at the hotel. i didnt see their breakfast that they offer but if it is like the happy hour ...im sure it was nice. my overall experience was fantastic. i will stay at the affinia -- again. i will just avoid ordering in. there are plenty of great restaurants in the neighborhood and i will just enjoy one of those places instead.',happy
id38955,' weve stayed at the hotel commonwealth many times our sons went to school in boston. we love boston love the hotel but this last visit wasnt as great as it shouldve been. one bar of soap per bathroom??? no hair conditioner??? a showerhead that droops and a taller person has to squat under??? and no room safe -- what???? we had an upgraded room but youd never have known it. well stay again but with specific needs addressed before we arrive.',happy
id38956,' my boyfriend & i planned a california coast trip - and it began in san diego while he was on a business trip and staying here. i met him out here and as my cab reached up the driveway to the hyatt i was in awe at it is size. the driveway canopy overhead hangs a complex looking lamp the size of a small trailer home the lobby looks like a mock beaux-arts museum. this place is massive. some positives: everything about this place is grandiosity - the stunning views both from our room & the presidential club upstairs the top-floor bar and the fancy pool complex between both buildings. location is incredible although can be a bit of a walk into the the heart of the city. the food in the presidential club was good - especially breakfast time as their orange juice was great and they had fresh various jams. the maids working here were complete sweethearts. however - their rooms which are the most important were really lacking. floor was dirty and so was the bathroom which had an overflowing drain. when i first got there his tub was half full of murky water and he said he wasnt sure why it just happened like that. also when he first checked in it took them - hours to get his room ready (- to - oclock) because they mistakenly thought he was hypo-allergenic. so the room he got had to be special. but this room i dont think would be safe for even people with extreme allergies. it was very dusty & murky. i stayed here for free but i dont think i would spend my hard earned money on it. i would maybe try lurking in here while staying in the city to at least see the bar at the top floor which overlooks the entire san diego bay. my entire time in california i stayed in four places total three of which were mom & pop run places and this place was comparatively not my favorite',not_happy
id38957,' we stumbled upon this wonderful hotel through an internet deal. the hotel has a fabulous location right in the heart of the mag mile. also the service was excellent- we had some challenges with an error that i made with the reservation (accidently selecting the wrong month) and they were very helpful in assisting us in working it out. i would certainly stay there again and recommend it to others. the location alone not to mention the charming atmosphere makes it a great choice for a downtown chicago experience.',happy
id38958,' i could not believe their channel selection it was awful. the had no hbo or ppv. no video channels like vh-mtv or bet. loud party next door doors slamming on first floor at -am no one cared. complimentary limited drinks from --- was cool and the staff were pretty friendly. i guess it was just ok and they need an ice maker on the -st floor.',not_happy
id38959,' when we arrived at the residence inn houston intercontinental airport two other business travelers and myself were told that the hotel could not honor the reservations we had made. the reservations were guaranteed with credit cards. residence inn sent us to another hotel not operated by marriott which was quite a bit worse in terms of location noise and room quality. the explanation the residence inn staff offered was that some current guests had decided to extend their stay beyond the term of their original reservation. after a long email exchange with the hotel i was never able to obtain an explanation as to why the hotel did not simply tell the guests who tried to extend their reservations that they had to leave. my suspicion is that the extending guests were paying a higher rate than we were going to. i dont like gambling that my reservations will be honored when i fly into a different city. i wont try this turkey again.',not_happy
id38960,' i stayed here for about - days at the end of july ----. the best thing about the place is the location near dupont circle and the price. for around usd --- it is a good deal for over priced dc. but i wouldnt pay any more than that. it is probably correctly priced at ---. the front desk was friendly enough but check-in was slow. the hotel has character and the rooms are large. my room was clean and i didnt have any problems. it has the feel of an old european hotel in some far flung part of france for example. if that is your thing then this is the place for you. but if you like things to sparkle and shine then choose another place. i saw families there and there seemed to be a great variety of people from all over the world. overall if you are just looking for a place to stay and dont want a lot of extra is then consider the churchill.',not_happy
id38961,' arrived mid evening and couldnt find the entrance to the hotel as its badly sign posted. free parking is about a block away in a multi story car park and i couldnt be bothered with walking all the way back to the hotel (this definately would not be safe for lone females!!) so i chose the valet parking at $-- yes $--!!!! room was a bit shabby for somewhere that charges close to $----night but the girl serving in the bar cheered me and everyone else up with her very cheery nature. food in the bar was ok at best and the bar smelled of cooking oil or something. i was in the south tower of the hotel and you need a map to find your way around!',not_happy
id38962,' roof top bar was amazing with a beatiful view of the sunset. the bartender was very friendly and had some great recommendations of other cool places for us to visit while we were in the area. we had one rainy day while in venice so it was great to have a suite to kick back and watch a movie in our room. the hotel gives you the option of going green and of course we did....what a great idea!! coupons to use for dinner in the restaurant! wonderful food (the shrimp and grits were fantastic) while eating at barlo we checked in on yelp and was able to recieve a free cocktail which was awesome! the young lady at the front desk was very friendly and made the arrival and check out process very smooth. will definitely be going back!',happy
id38963,' i have stayed at this hotel before and id say its going downhill. the rooms need some improvements -leak marks on walls and ceilings and im not sure what decade some of the decor is from. every time i turned on the sink a sulfur smell came out (very strong). i dont know if its a city-wide problem but bring plenty of bottled water. the location is great but expect to pay extra for it including parking @ $---night per car. good restaurants on site (i recommend a bloody mary from the e&c). i definitely recommend reserving a room with a bay view. great view. dont expect to get a roll-away if you are in a room with - double beds. the rooms are too small and we were told its against the fire-code. the staff was overall very helpful. next time i think i will try another hotel but if they did some renovating i would go back.',not_happy
id38964,' first i was staying for just one night upon my return to the states and didnt get in until --:-- or so so they really didnt have much of a chance to correct - improve. that being said...... as a platinum member i was upgraded to the club floor. this is all well and good but i had reserved and paid for an oversized room . i am pretty sure that my upgrade was to a regular size room. the ambassador club was a nice enough room with a refrigirator well stocked with drinks but at -:-- saturday morning i would expect at least some coffee. i could have stayed at the holiday inn express (- minutes down the road) and had coffee and pastries in the morning and the same size room for about $-- less a night. the fan in the bathroom made so much noise that i thought it would wake the neighbors if i left it on.',not_happy
id38965,' a very modern clean and nice hotel right on the waterfront. its is convenient for the north end but not so much downtown. parking rates were crazy as usual but we found a space on the road nearby and walked - mins. our impression of the hotel was heightened by the fact we got an upgrade to a deluxe room. the room was very fancy immaculate spacious and comfortable. got the hotel on a special but otherwise is expensive but then again boston is crazy pricey for nice hotels. great stay that ticked all the boxes.',happy
id38966,' this was the worst country inn & suites i have stayed in. typically i enjoy this chain of hotels. this one however was below standards for breakfast with no freshly prepared or hot breakfast choices only refrigerated items you could unwrap and microwave yourself. we had a problem with housekeeping providing clean towels even after going to front desk ourselves several hours after asking. overall we were disappointed and wont recommend this location to anyone .',not_happy
id38967,' the hotel is well located in the heart of san francisco ---m from union square. everything is around: subway shops rental bikes shop shuttle to airport (bart) cable car etc. for nightlife discos and bar is around. the only thing is that the hotel was under rennovation when we arrived and we could not enjoy the loundge bar they have. prices is correct. parking is nearby and will cost you approx -- usd- night. but with such a great location no need for cars...',happy
id38968,' my girlfriend and i have recently returned from a mini vactation to nyc and atlantic city and were pleasantly surprised with the hilton times sqaure. as many people have stated the location is perfect right on times sqaure with easy access to shows great food and the subway to take you anywhere else in the city. the staff was great always greeting us with a smile and doing the little things like waiving the incidental hold on my credit card to giving us an umbrerlla to walk around the city in the rain. we have stayed in other hotels in the city before and always found our rooms to be extremly small i was very with the size of the rooms at this location we def had plenty of room to move around which was not the case in the other nyc hotels we stayed at. the bed was super comfy we def got a good nights sleep the two nights we spent at the hotel. the room had a very modern feel to it i can honestly say i had no complaints at all in regards to this hotel and would def choose this hilton next time i need a hotel in the city.',happy
id38969,' i wasnt sure what to expect from the pod. i had never stayed in a shared bathroom hotel before but my -- year old son who was my travel companion was in love with the idea of having bunk beds. it worked out great! the pod is located in an older building which has been updated to very modern stylings. we had a bunk bed room which was quite small but made good use of the space. the shared bathrooms were always readily available and in good order. they also have an open rooftop which made for a unique dinner one evening! the rooms were generally clean however it seemed that the carpet had not been thoroughly swept. we had one one small maintanence issue with the in-room safe which was quickly attended to. overall the stay was very nice.',not_happy
id38970,' i stayed at the renaissance hotel in downtown columbus for three nights for a conference. my room had two queen beds that were very comfortable. the room had a large flat screen tv. the internet charge was $--.-- per day. i think for the price of the room the internet could have been included. i ate in the restaurant for breakfast two days and also had lunch in the bar one afternoon. all meals were tasty. pricing for the cold breakfast buffet was $--. very reasonable including coffee and juice as well as oatmeal. the hot buffet including eggs meat and waffles was a little on the high side at $--. the conference room and banquet room were very comfortable and suited our needs as well.',happy
id38971,' one of the best w experiences weve had! in fact one of the best hotel experiences. the room was great the people at front door were helpful and the overall feeling of hip yet not pretentious was palpable. one stand out among the excellent staff was ricardo who made us feel extra welcome. it was my little girl is -- year old birthday celebration and he went out of his way to honor her. those little things add up to make a big difference. we will definitely be back!!',happy
id38972,' at first when i had booked through expedia the raddison martinique was not available so i booked the hotel pennsylvania. however after reading and seeing various reports about the penn i decided to ring expedia and change the booking to the rraddison which was now available although expedia charged me £-- to change the booking. from what i saw of the penn when i was in ny --nd may to --th may i am glad i paid the extra to change. from what i saw you cannot compare the two. i suppose there is a good reason why so many flight crews stay at the raddison we got to the hotel at --.--pm and only had to wait until -pm to get into the room --th floor no smoking and no smell of smoke air con was fine could turn on or off bathroom small but i dont know about you but i did not go to ny to sit in the bathroom. location fantastic in ---- i stayed at the roosevelt which is a better hotel but you are closer to everything at the raddison. staff very pleasant room cleaned every day and big enough for two location great. overall really very good i am going back next year and will be booking again',happy
id38973,' we booked this hotel a couple of days before our stay as it was one of the few available. it was also near grand central and as we had to catch our bus to the airport the next day it was a good choice. the scaffolding outside and the refurbishment work next door did put us off but we were only there for one night so decided to not let this dampen our spirits. the reception area was small and very gloomy. two couples were waiting for a taxi to take them elsewhere and when the taxi arrived said a loud thank god! checking in was simple enough and when i checked that we would not be affected by the refurbishment next door was advised that we had been upgraded to the courtyard and therefore would be fine. as it was noon we asked could our bags be stored until the room was available at -pm and this was done at no extra charge- excellent! the room was comfortable as was the bed but the bathroom needs upgrading. however from our window we could see the empire state which was such a bonus. the ac was very noisy and could not be turned off which meant we had little sleep and were very disappointed when we realised that there was no coffee making facility in the room nor was there a coffee station available in the hotel. when we asked about this we were told there was a restaurant but at $-- for a cold buffet breakfast and $-- dollars for cooked plus the usual taxes gave this a miss. we managed to get a starbucks coffee round the corner and a brilliant egg and sausage bun at the shop next door (at $-.-- what a bargain) next day we checked out at noon after our trip to the empire state and again keeping the bags for us was not a problem making life much simpler.',happy
id38974,' great hotel fantastic location --- yard from times square .fantastic beds room amazing higher the better great views over midtown and beyond. fantastic lifts service good hotel modern clean vibrant small bar was expensive but who wants to drink there ? bathroom big robes heavenly. if you are looking at the top end of the new york hotel market you know already this is expensive -* in my opinion because some hotels are living on the names and need a good kicking into life . this place has its own heartbeat and is very much alive. shulas restraunt on site beautiful top class food. b b kings blues bar on site great club with great acts and very good food massive portions too.linked to ewalks large cinema bowling area is next door madame tussades over the road times square up the rd breakfast and bagels from anywhere you like all good and great for shops central park -- mins esb --mins macys msg -- mins grand central & chrysler building -- minutes times square and --nd st tube - mins all these times are walking',happy
id38975,' boutique hotel very large and confortable room good location extremely helpful staff. if i were to be picky i would say the shower is not that great but that didn´t interfere in the experience. excellent stay and i totally recommend it. ps: dennis is the best',happy
id38976,' we stayed at the affinia manhattan for new year ----. the hotel was in the perfect location deep in manahattan not far from times square. from our window looking one way we had views of the empire state building and the other way was madison square gardens. the room was spacious and really clean..what more do you want?!?! additionally it had everything we needed- kitchen (to avoid spending loads on breakfasts) safe tv big fridge microwave even an ironing board! a great touch was a little king kong teddy you could buy to remind you of your new york expierence. if we do manage to visit the big apple again we would definatly stay there again.',happy
id38977,' stayed this past week for - nights at bryant park hotel for first time. rooms nice and very clean.bathrooms great for new york-large and modern.happy hour in cellar bar was fun.walking distance to restaurantsshopping and broadway shows.best part was staff - so friendly and helpful. great midtown choice.',happy
id38978,' the transformation from ritz carlton to marriott is now complete. the only feature of the hotel that is not the average marriott are the very high prices. parking is over $-- dollars a day yet it will take an average of -- minutes to get your car. you cannot call for the car in advance because the young lady that runs the valet office is too busy talking to the parkers to answer the phone. or maybe she was talking to the bellman as the bell stand does not answer their phone to take your bag for checkout either. the concierge level has been opened to all of the hotel appearently since the room is always filled with guests entering from all floors. the manager of the concierge rooms was the only bright spot in our - day stay. he was professional and tried to make our stay enjoyable. all of the visible staff was foreign and probably paid much less than their former american counterparts. i have visited the ritz carlton sf since it opened and was always my favorite luxury hotel. it has fallen very far in my estimation...look elsewhere in sf for either lower prices or better service to justify the high prices.',not_happy
id38979,' not worth the money. spend a little extra to stay at a nicer place. it can be very loud at night a-c was not working correctly and the only real redeeming quality was the location in the city. spend the extra money and stay the omni parker house. much better!!',not_happy
id38980,' the room was supposed to be non smoking but had many cigarette burns in the carpet and room smelled of stale cigarette smoke. it was an old style embassy suite building and seemed to be in a lower scale area of indianapolis stay downtown if you want to stay at an embassy suites in indy.',not_happy
id38981,' of all the hotels we stayed in a cross usa trip this was the smallest room with the highest bed. they even provided a step to stand on to get into the bed. that said it was clean in a good location - short walk to capitol - and had a good irish bar-eatery attached..',not_happy
id38982,' this is a large luxury hotel in one of the best locations in chicago. the location directly on mi ave. just north of the river is great. shopping is so close. on a cold winter day it isnt a hassle to walk to many mi ave. stores. the staff is very accommodating and was gracious enough to upgrade me (complimentary) to a junior suite because my room was not ready at check-in time. the public areas are truly elegant. they have been restored very well and at times i felt as though i was back in the ---- is! the suite was great! it was in the main building versus the historic tower. i had a nice view to the east and could see a small portion of lake michigan. the room was very clean and updated. bathroom is small but well appointed & clean. bed was very comfortable & was had great linens. the fitness center & pool is outstanding. there is no hot tub or whirlpool though. the only reason the value isnt --- is that it is extra for internet and extra to use the business center. very minor complaints though.',happy
id38983,' i usually love staying at crowne plaza but this hotel was disappointing. the front desk staff was helpful and went out of way to help with directions and services but could not compensate for slightly shabby lobby and room that was well worn. halls worn and had some unvacuumed areas room small and overlooking parking lot curtains clipped shut. slightly stale smell. tears in wallpaper covered with some paint or something okay bed but just not what i am used to from this hotel chain. one of the elevators was out of service but no sign another guest told use we may as well quit waiting. ice machine on our floor not working. no complimentary coffee in lobby for early departure though small coffee pot in room and coffee but water was not available and tap water not so good here for coffee. shuttle to airport was great ontime and fast. internet available. computer in lobby with worn and dirty keys - well it was there and free but get me some sanitizer. hall walls thin as i was unlocking the door to my room i could hear fingernail clipping in the room across the hall. yikes. fortunately the guest staying the night i did were quiet guests otherwise i think it could have been a long night. at a budget hotel i would expect what i found but not a crowne plaza.',not_happy
id38984,' i loved the grand entrance hall with its two impressive chandaliers and a player grand piano. i took advantage of the exercise room in the basement and loved getting a coffee from the bar to take up to my room. the cleaning staff were particularly pleasant greeting me every time we happened to pass. the lift behaved a little oddly towards the end of my stay so we all had to use our room keys to get it to go to the floor we wanted. i loved the decor which preserved the feel of the original ----s building. i really appreciated being able to print off my boarding pass in the computer room.',happy
id38985,' this is the worst hotel i have ever had the displeasure of dealing with!!!!! six weeks before our washington dc vacation i made a reservation for this hotel. we show up at noon to check in and are told that our room is not ready yet and to go site seeing. we come back at -:-- pm and are told that we have no room!!! ----+ miles from home in dc and we do not have a room!! the hotel was overbooked!! and why is it my room that was overbooked! the people at the desk were unconcerned. one lady pretended to get me a room at another hotel but when we got to the marriott they told us noone had called them to get us a room. thankfully the lady at the marriott was extra helpful and we had a nicer place to stay. do not use the embassy suites in chevy chase. the whole atmosphere was not icky. the parking garage was poorly lit and very dusty. my car was filthy just being in there the few hours while they were supposed to be readying our room. and the best thing when i called corporate office i was offered a certificated for a free night like i want to try again at a hilton property. disgusted with hilton!',not_happy
id38986,' wonderful brand new rooms and very spacious hotel. wonderful breakfast buffet and much more. kind front desk staff who is more than willing to help you out.',happy
id38987,' i read reviews prior to booking hotels and imagine if an isolated incident occurred for one guest it wouldnt happen again. unfortunately that was not the case. once again the reknowned spa could not keep our appointment straight. we had to cut our day short to make it to the spa for an appointment that they gave to another guest. we made our appointment face to face with a spa attendant on thursday and on friday we had no appointment. this is not trump service. there is no hand holding at this hotel however service is available when requested. the facility is beautiful and luxurious. i would stay here again. if making spa appointments i would confirm over and over again - terribly annoying when on a short vacation or business trip.',happy
id38988,' just returned from a girls weekend in nyc. upon arrival we were a bit disappointed in the algonquin the rooms were very small. but the staff was outstanding. the rooms were clean. i just have to comment on nick the conceirge. i have never been anywhere that had such an outstanding conceirge. we called in advance and told him what we wanted to do. and he had an extensive list of shopping and activities waiting for us when we arrived. his ideas exceeded any that our well traveled new york girlfriends had. i would stay there again. but i would prefer something with larger rooms-baths.',not_happy
id38989,' we stayed here with friends for the san antonio marathon. it was walking distance to the starting area although we had to take a cab back. overall this hotel needs updating. it was the lowest quality of doubletree hotel i have stayed in before. we tried to use the computers at the business center and one was broken and the other wouldnt print. the room had a huge tear in the carpet. in the bathroom they had repaired a hole in the wall but never painted it. we did use the pool to cool off after running it was clean. there is no hot tub though. housekeeping finally came to clean our room after -pm when i was all tired out from the race and sleeping so i opted not to have them come in and clean. i have never had a problem before this with housekeeping coming this late. the bar and restaurant had good food and drinks but they seemed very disorganized almost as if nobody was in charge. san antonio isnt known for having the highest quality of anything so it is probably par for the course. they ought to do away with their slogan it is the little things at this particular one.',not_happy
id38990,' if you are looking for a small quiet centrally located hotel with good prices this is the place for you. we found the service to be outstanding- the staff was incredibly helpful having a car arranged for us at newark and also with getting my wife is birthday cake up in her room on our arrival. then they were nice enough to keep putting it in and taking it out of the fridge for us! when you include all the free perks (breakfast internet gym) that a lot of other high price hotels dont include this place is even more of a gem. the rooms arent huge but when were in nyc we dont spend a lot of time in our rooms anyhow! rick is cafe makes for a great area to chill and relax when you do have a few extra minutes',happy
id38991,' my husband and i stayed here for - nights on our recent trip to nyc. the location was perfect! the staff was very friendly and helpful! also it was nice to have a lounge in the lobby in the evenings so we could grab a drink or two while we planned our night. we will definitely return next time we are visiting new york city!',not_happy
id38992,' for starters the location is less than ideal. too far from everything had to take a cab everywhere. the parking garage while not close did have an underground walkway which was better than walking outside and across the street. i didnt use the valet but the guys i spoke to were very nice. the front desk staff was pleasant as well. the rooms were a little dated and there was no mini fridge. the pillows were small and the beds were hard. i could hear the elevators running all night and morning and i wasnt even close to them! i could also hear every toilet flush and shower from the adjacent rooms. i never could get the internet working in my room and when i asked for assistance i was told that the engineering crew didnt work on the weekends so i was out of luck. i could have used my laptop in the lobby but i dreaded having to get on an elevator. that leads to my biggest gripe - the elevators! two of them not working and the ones that did were slooooowww. it wasnt unusual to wait -- minutes for an elevator this weekend. -- minutes! i chose not to do this but instead took the stairs up and down to the -th floor. not fun. overall a disappointing stay here. will not return.',not_happy
id38993,' what a pleasure to find old fashioned service delivered by mannered well informed and helpful staff members. we will definately kame this hotel our home base in future visits to the area.',happy
id38994,' i was excited to try this hotel as it had many good write ups. but in all honesty there are many better quality - star properties in nyc. i stayed at the setai as there was a un event on and many of my usual hotels were fully booked. i had a one bedroom suite with views over the empire state building. the guys on the door as you arrive are not training to a high enough standard. they are more like security guys that proper - star door men. i asked for a cab on several times during my stay and on more than one occasion something distracting them and they forgot me. the bar on the ground level is ok but not - star by any means. the restaurant on the -nd floor is better and breakfast is a good standard. the rooms are decorated in a modern clean style but the fittings are not of a high quality and already have a lot of damage. the carpets were a neutral cream colour and were stained badly. the location versus the price versus the experience dont add up! the gym is a room with no windows and no atmosphere. its dark and not inspiring to train. this is a shame as there is some good equipment. i trained in there once and then went to another local gym. the spa is ok but there are much better ones in less expensive hotels. i lived in nyc on park ave for several years so know the city very well and this is not good value or a good enough standard. when i read back some of the other reviews i think this is a reflection of what folks are used to. if you are used to travelling and staying - star this is not the hotel for you.',not_happy
id38995,' my husband and i stayed at the sofitel for a getaway (from three kids) weekend. it was our first time in new york and i have to say our experience could not have been better!! the room was immaculate the service impeccable (the concierge and the doormen were wonderful). the entire hotel was a class act from arrival to departure. the location could not have been better - -- minute walk to a broadway show times square or a number of fabulous restaurants. tony is di napoli was by far the best italian food we have ever had and had a wonderful atmosphere. i have to mention the beds at the sofitel. down pillows down comforter down pillow top - need i say more? we actually napped for a few hours after a day of shopping on nearby -th avenue just because the beds were so amazing and plush. we are ordering the pillows from the sofitel shop for our bed at home. the entire hotel was sophisticated and beautiful - we very much enjoyed the art deco decor. i loved the fresh flowers and candlelight. the rooms are not enormous (although the bathrooms have a separate tub and shower along with marbled floors) but who cares when you can sleep in the bed as if you were at home. more than worth it. we will not stay anywhere else for our future trips.',happy
id38996,' just got back from one night at the dream and i too was skeptical of staying there after reading the reviews. our stay was very enjoybale no complaints! yes the rooms are small but that is true in general in new york city. the room was clean the staff pleasant the decor very chic and the beds comfy!',happy
id38997,' the hotel angeleno was incredible. ive stayed in other hotels in the la area but the angeleno was exceptional. first of all the location is perfect. i will stay there from now on for this reason alone. secondly the service of the staff and the quality of the rooms is as high as any other hotel in the area. and lastly the view from the restaurant on the --th floor is amazing; dinner along with the sunset is nothing less than spectacular. give it a shot you wont regret it.',happy
id38998,' nyma is well situated near penn station empire state bldg top of the rock subway right down on the corner to connect with statin island ferry central park eataly times square. good restraunts right outside the door or walk to many others. check in and out were efficient and friendly. the concierge is outstanding. the bellman was kind and accomodating. great place great location. would stay here again and recommend to friends and family.',happy
id38999,' i arrived at the lax marriott via their courtesy shuttle and this was my first positive impression related to service. even though my arrival at the property was much earlier than their check in time the front desk was courteous enough to assign me a room- what she called a handicapped room - and i was able to rest for a while after a long trip from florida. the room was impecable and the double beds were made the marriott way - no bedspreads- but plenty of soft pillows and a down comforter. to me it was a pleasure to have a small fridge and a coffee maker that was kept well supplied during my - day stay. it was a business trip and the service provided during the main meals of the day was exceptional. my favorite spot was the sports bar after a long busy day and the menu was not only affordable but also quite tasty for a bar. i highly recommend the chicken quesadillas!! the location is perfect and within walking distance of public transportation as well as the manhattan beach trolly. we took trips to santa monica and manhattan beach for a fraction of what any taxi would have charged us. the pool area is relaxing and inviting and the lobby provides airline computer kiosks for advance check in and boarding passes. every night was restful thanks to the quality of bedding- and i must mention the bath and body works products in the bathroom were a pleasant surprise. i cant wait to go back to the lax marriott. housekeeping staff was a+.',happy
id39000,' great location. hotel was beautiful for the holidays! valet and front desk were very freindly and helpful. even held my car at the front so i could run into the party (i was extremely late for) and say my hellos before checking in. room was clean and very large. would stay there again!!!',happy
id39001,' we booked this hotel for my birthday weekend because the photos from their website made the rooms look cozy and very modern. the room that we were given looked very lacking of furniture and decor (like they did the bare minimal job or it was still being furnished). on the plus side: the room was very clean and spacious since our room seemed to consist of two rooms -) sitting room (lacking in any real furniture it had one lounge and a desk) -) the bedroom (full size bed and tv). needless to say the layout was very strange! our bathroom was very tiny and the shower water pressure was lacking and there wasnt a real bathroom door... they put in one of those bi-fold closet doors instead. yeah i dont have many good things to say about this boutique hotel. both my boyfriend and i were pretty much underwhelmed considering we made a decision to pay more for this hotel thinking it would be a nice unique experience. instead it felt very much like we were staying in a poorly furnished guest room.',not_happy
id39002,' stayed here as we just wanted a few days in la and somewhere close to the airport so this hotel served its purpose of somewhere to sleep at night whilst we were out exploring all day as we hired a car. it was cheap so werent expecting to much to begin with breakfast was included which was basic such as danishes toast cereal juice and tea and coffee which was good enough for me. i must say it isnt the best area but i didnt go walking around at night. wifi is free but extremely slow and being so close to the airport it wasnt to loud.',not_happy
id39003,' this hotel was just so comfy classy and the rooms were just so outstanding with a bar at your expense. very nice. the view of the chicago loop was a plus',happy
id39004,' i visit-work in chicago one week per month+ and have stayed at several hotels in the downtown chicago river north area. on this trip i was traveling with my wife and we decided to try a different hotel. first we have a corner room. all windows face allys and brick walls. nothing here was completely awful but more like average to less than average and i am a very tollerable person. also - if you are travelinig on business make sure you get a receipt from the front desk as the one under your door only has the parking on it - which was the straw that broke the . . . . that compelled me to write this review.',not_happy
id39005,' was here for a conference. the first day i asked at the desk for directions to the conference and the woman really just made something up. directed me to a totally wrong building. bizarre. then i had a package delivered to me and they charged me -- dollars for handling and storage. the restaurant and patio are gorgeous but the music is such godawful muzak that i just left and went somewhere else for lunch. and as a matter of policy i always dock one additional star for places that charge for wifi. three days = $--! it is close to the zoo and the neighborhood is sort of cute. otherwise give it a pass.',not_happy
id39006,' we had a confirmed reservation for non-smoking double but when we arrived we were told that was just a preference and not guaranteed especially since we booked through the internet and with ---- .we ad arrived early in the evening not even late and they knew we were coming for several weeks. we had a confirmation paper stating nonsmoking double and it was worthless. what we got was a smoke filled twin. efforts to rectify this with management and even calling hotels.com could not correct this. they said that they would look into possibly changing room next day but we never got anywhere. the bathroom had recently been remodeled and although small was the nicest place to hang out.we only spent - days there and left for another hotel with at least nonsmoking double.the smoke smell was choking and pervasive.dec ----. the location was great near the subway.couples who expect to sleep together need to look elsewhere.',not_happy
id39007,' the room was excellent clean and comfortable. the kitchen was well equipped for your needs. the staff were very pleasant and helpful. the breakfast was lovely and had a lot of choice also on tuesday wednesday & thursday there is a welcoming night which has food and drink which was great. the location is excellent near to times square and there is a subway entrance at the end of the road. i would recommend this hotel to anyone and would definitely go back.',happy
id39008,' we used to stay here when the hotel first opened. the staff is friendly and knowledgeable. the rooms were clean but tired looking. furniture has stains. lobby had a strange gas smell. restaurant was okay.',not_happy
id39009,' location value and friendly service...that pretty much sums up the magnolia. this is not a luxurious hotel but it is clean it is relatively stylish (although the bathrooms need an update) the beds are super comfy and you get alot of value for your money. breakfast and evening cocktail reception are included in the rate and the employees are all super friendly and helpful. ask for a room on an upper floor as the lower floor rooms can be really loud from the street noise.',happy
id39010,' cant say enough good things about this marriott! perfect location to get down to the beach over to the gaslamp quarter stroll down by the harbour and check out all the shops or catch a padres game. as many others have mentioned there is the occasional sound of trains coming by so you might want to carry a pair of earplugs with you. i imagine the front desk probably carries these anyway since it has to be a common complaint of guests. the internet is not free which is also a drawback but ironically not uncommon for more upscale hotels to do that. on the plus side self parking was free behind the hotel. a nice large pool to swim in but unfortunately not very deep or useful for doing much besides floating. the ducks love to float in the water too so try not to open your mouth in the pool!',happy
id39011,' this was our second time here and well definitely be back based on the outstanding service beautiful decor good value. we were greeted by tom who gave us a warm welcome and upgraded our room. had a queen suite on -th floor - beautiful room very comfortble bed feather pillow small but serviceable bathroom very nice wardrobe with flatscreen tv. pete the bartender also made us feel at home - he is amazing at remembering everyone is names! do go to the restaurant that is connected - harvest moon grille - not like any hotel restaurant weve been to - it is farm-to-table wonderful food. ask jennifer for suggestions - she was very helpful! location is perfect if youre going to the spirit center - easy walking distance.',happy
id39012,' my husband and i recently planned a stay at the plaza for our anniversary. when we arrived at the hotel there were --- doormen outside. some were getting taxis for guest and the others were talking. no one welcomed us or assisted us with our luggage. once inside the at the reservation counter things were much better. great service! just remember first impressions go a long way. on a previous trip we stayed at the waldorf and always received a warm greeting and was assisted with whatever we needed.',happy
id39013,' no problems here. it is an older property however it is is very well kept. staff was excellent. the inner courtyard area is very charming. would recommend for single travelers or for groups.',happy
id39014,' i just returned after a three night stay at this hotel. everything was perfect. the staff are super helpful and friendly. the daily breakfasts were delicious and offered a great variety. the tuesday evening cocktail hour was also a nice touch for visitors to experience. the location is central and the actual room was spacious and modern. i will definitely stay at this hotel the next time i visit new york.',happy
id39015,' we stayed at the magic castle hotel for - nights and we enjoyed it very much. ive booked this hotel based on recommendations on trip advisor and as usual i was not disappointed. as soon as we arrived we received a refreshing lemonade and explanation how to get to the chinese theater which is within - minutes walk. the room we got (for four guests two queen beds) was large and spacious and included a full kitchen well equipped and accessorized. (we bought products in a nearby supermarket and prepared light meals). the room also contained a large dining corner that allowed us to sit comfortably and eat (or work if necessary). the room had a free wireless internet connection. the bathroom was small but nice including good quality cosmetics. the television set was little disappointing (not a flat screen) and too small for the size of the room. but anyway we did not come to los angeles to watch tv. heated pool was great. the children swam in it every night and were very . after swimming they wrapped themselves in robes of the hotel and felt themselves like in hollywood… continental breakfast was pleasant and had a reasonable variety of products. you can sit at the table by the pool or take the food on trays in the room. there is also a free mini-bar which we almost did not use although it is nice and generous service. one downside: there was some low noise (not from the street) of some appliances or equipment sometimes sounding like a buzzing during the night. summary: highly recommended hotel i am sure that ill be back there.',happy
id39016,' this was a great hotel....marriott does not disappoint! had - adults and three small kids. we fit in the room just fine (with blow-up mattress!). the view we had was incredible (city view) and perfect for viewing the fireworks over the national monument. the price was steep...but it was a primo room on the -th of july....and it was well worth it! as others have said the location was awesome....you can get to the mall in a jiffy and there were plenty of eating options nearby. we ate in the hotel is restaurant and it was convenient and good...just note that they add the gratuity on automatically (we almost didnt see this). and last but not least the pool was the perfect temp (warm) for the little kids! everyone had a great time at this jw marriott....we will be back!',happy
id39017,' while the decor was very nice upon entering our room at the crowne plaza we were disgusted by mold and mildew on the shower curtain and stains on the sheets. the floors were dirty even hair on the bathroom floor. some close friends of ours changed rooms five times before finally asking for a refund and going somewhere else. all five rooms had major issues from large red stains (blood??) on the walls to a broken lock. unbelievable! we were stuck as we used hotwire to book. very disappointed that a three star hotel would be in this bad shape. disgusted!',not_happy
id39018,' my husband and i stayed here recently for our anniversary. we purchased the aquarium package. overall the stay was very nice. the hotel is beautiful clean and in a great location the staff overall was very friendly and helpful and the breakfast was great. but we had a lot of little problems with our stay. we received expired tickets to the aquarium so after walking over there and waiting in line we had to walk back to the hotel to request non-expired tickets and then wait in line a second time. our package included parking but when we went to validate our parking after arriving back at the hotel after dinner the front desk clerk refused to validate the parking. he actually argued with my husband about this. then we discovered that our requested feather free room was not feather free (i am very allergic but i guess this wasnt guaranteed and we should have confirmed). all in all one little annoyance after another. the package just didnt seem that well organized. to their credit all of the problems were resolved quickly. it was just a bummer that they needed to be.',happy
id39019,' we had a dreamed week at the plaza. really awesome venue and personnel. not much to add. within the opportunities to improve id like to point out that i had a package that included breakfast but the employees in the restaurant seemed a bit disoriented on what was included and what wasnt on my fee. other than that it was an amazing experience!',happy
id39020,' my wife and i just stayed at the cosmo for her --th and have the following to share: -. opt for the queen size beds if available. im - -- and the double bed didnt cut it. -. if you cant deal with smoking rooms be advised. we were placed in a smoking room first which we couldnt take. we then asked for a non-smoking room which they said they didnt have. we were however quickly acommodated to another room with more of a kitchen cooking smell but which was really no problem. -. definitely grab breakfast at the soda shop right next to the hotel. great place great food friendly service and nice pace. -. bring great walking shoes! this hotel gives great access to walk the brooklyn bridge walk to the village walk to china town walk to little italy walk to soho walk through tribeca walk to wall street etc... even with the subway right next to the hotel (come up the steps at the northeast corner of west broadway and chambers) we walked walked walked and walked. the subway was great to get up to broadway and rock-center but the non-crowded neighborhood new york is experienced on foot and this hotel gives great access to do downtown . well go back but well get the queen bed.',happy
id39021,' from the moment we first saw the edgewater until the second we had to leave i was entranced with the place. to begin with the indoor decor looked just as i had hoped: like a mountain lodge full of ambiance and crackling fires in the fireplaces. the room was a delight as well...from the balcony on (not near but on) the water the hand-carved wooden beam bed the already lit fire in our own fireplace to the ralph lauren plaid comforter complete with a welcoming gund bear situated comfortably on the european pillows and an umbrella by the door i was thrilled. then later dinner...again on the water at sunset...it was beautiful and a dream. i would highly recommend a visit if but for a night in order to experience the one hotel that i feel personifies the mountains and lodges of the pacific northwest. its truly a must for a first-time visitor to seattle!',happy
id39022,' i stayed for business at for $-- per night and was better than average for quality and age of the hotel. they do need to power wash the outside place at least or maybe paint it. room were good and only complaint is they need new carpet in the hallways it a bit dated.',happy
id39023,' stayed here on friday november -. had to wait for a room but the wait was worth it. room was great even though it was booked through priceline. (--th floor directly overlooking ground zero and the water beyond. ) i would recommend staying here in lieu of staying in midtown. so many more interesting things to see and do in lower manhattan. hope to stay here again next time im in town.',happy
id39024,' nice local but the staff seems to have been hired for their style rather than their abilities. friends who tried to call were often not able to get an answer at the hotel. when one finally got through he informed the operator of his problems and her reply was yea that happens. we were in town during a heat wave (-- is) and the lobby which has the restaurant and bar was unusable because of its open design. unbearably hot.',happy
id39025,' this hotel was a - pillows-on-the-bed hotel which at first glance seemed very nice but our room had two major problems. we had luke warm to cool water in the shower - the water simply would not get hot - and the toilet did not flush properly. we worried every time we used it that it would overflow. we were only there one night so we didnt complain but we told the desk about the problems when we checked out. the staff was friendly and helpful - gave us a wine opener at no charge. the bedding was first class. we booked through priceline and got a terrific discount -- bid was $-- plus tax to a final bill of $--. we turned in our car before going to the hotel so we didnt have to pay the high cost parking and the shuttle the next morning was on time no problem. in fact the rental car shuttle delivered us directly to the hotel which was handy. wed stay there again for an early morning flight - especially with the same priceline bid - but wed check the toilet and shower before unpacking in case we needed to change rooms.',not_happy
id39026,' the room was comfortable but in need of some updates. the amenities were good and the cafe was typical of that of other courtyards. if you are going to park a car there do not park along the building. there are tons of birds in the trees that will relieve themselves on your car. they have even posted signs around the parking lot.',not_happy
id39027,' i stayed at this hotel a few times sice it opened last month. the first time i stayed was just a few days after it opened. the rooms were fairly spacious for nyc. i had a room on the -d floor facing --th st. i had a very comfortable bed and you could tell the place was brand new had the new car smell to it. the bathroom was very spacious with a great showerhead that gave about -- different settings with a tub not standing shower. there was a nice flatscreen tv and the standard furnishings. plenty of electrical sockets on lamps too for extra plugs. the staff was very friendly and i was able to get an early checkinj which went smoothly. i had a small issue as the first time i stayed the tv is were not working only one channel (home shopping) was working in the entire hotel. for me this was an issue as i have a part time job blogging about certain programs and it was essential for me to have access to the program so i had to go out to watch it elsewhere. when mentioned to the manager he was very compassionate and courteous and gave me a discount for the night which was nice. i am a diamond choice member and i tend to stay at alot of comfort inns and was to see that this was taken care of with some compensation even if it seems like a small problem its nice to have a working tv for when you are in the room(even if its nyc and one should be out and aboutlol). the hotel features hispeed wireless in the rooms and lobby which is a big plus for me. they also have a computer and printer for all gguests to use in the lobby which is nice. this is great because most nyc hotels charge from (in my experience)-.-----.-- a day for internet access(without printing) so thats definitely important for me. as far as breakfast goes for a free continental breakfast it is pretty good. they have a waffle makeryogurts cereals bagels muffins rolls hard boiled eggs scrambled eggs and bacon oatmeal hard boiled eggs coffee tea and apple juice or sunny delight. so you can defintely save at least -- bucks or more on breakfast in a diner if your up and eat breakfast here. cause a waffle coffee and side of bacon in nyc is at least -- bucks! i would definitely say that its a great location and hope they are able to maintain the quality of the rooms and the staff. as my first review i hope it was helpfull.',happy
id39028,' not a bad hotel. the main entrance was nice and well attended by staff but the garage entrance was vacant and dirty. room (standard queen on --th) was decent size not large by any means with good view of stadiums (view of harbor from other side of hotel). room had a pass through door to the next room and was transparent to sound. could hear everything next door. not good it you are a light sleeper. staff was courteous and efficient. great location.',not_happy
id39029,' i was in chicago for - nights on vacation in august. im a significant and loyal marriott customer but usually stay at either marriotts renaissances or courtyards. however the prices for these locations were not within my budget for this trip so i decided to give this fairfield a try. (i also chose this hotel because it had a great location close to the magnificent mile beaches and red line.) i didnt know what to expect but i was pleasantly surprised. the staff was extremely friendly and helpful and the hotel clean neat and well-maintained. i was vacationing by myself so the queen-sized room was small but perfect for my needs. also external noise was not noticeable. a great place for the price and id stay here again.',happy
id39030,' i recently stayed at the w hollywood the weekend before thanksgiving same weekend as the ama is. i have nothing but praise for the entire team and my experience. i had some issues getting information from drais is regarding table-cabana service. i contacted the hotel directlly asking if they could assist me (the w does not manage drais). within a few hours i had - phone calls and - emails offering me assistance with my needs and all were met making my friends b-day a night to remember. my flight from nyc to la was delayed which caused my reservation time at boa to pass i had called boa directly and was informed that their were no other reservations available. when i checked in at the w the front desk asked if i needed anything i explained my situation with boa and asked if they could recommend another restaraunt one phone call later by the conceirge a new reservation was available for me at boa. the security at the hotel was top notch checking room keys for those coming and going late night bartenders made well poured drinks - especially for the price. the rooms were slightly over average size and quite large by nyc standards. a great place for people watching partying or just lounging around. theyve got a great fitness center and pool area (although no swimming was had due to the weather). the price was pretty reasonable i booked on line for a package that included overnight parking and - drinks (parking is $---night+ drinks are easily $--+-each) for about $----night. you get what you pay for and if you want to be treated like a star and live like one id recommend the w hollywood.',happy
id39031,' i recently booked a -- day business trip for myself and two colleagues. after quite a bit of research i decided that the residence inn arboretum was our best option and i was not wrong. the price was very affordable especially considering all the ammenities (e.g. la quinta was about the same price for a lot less quality). from the moment we checked in the staff was exceptional. they were friendly and helpful offering ideas about nearby restaurants and informing us about all that the hotel had to offer. first breakfast was included in the price - and it was a terrific breakfast buffet with many hot and cold items and the food was very good. then hour is also included m - th with beer and wine and light appetizers. how can you beat that? my room was extremely comfortable with a real living area and kitchen area as well as a separate bedroom. it was immaculate every day that i was there. the pool was nice and clean and so was the workout area. i have to mention the staff again. above all everyone i encountered was friendly and polite and helpful and even called me by name. my colleagues agreed with my assessment of this hotel were equally as pleased. in fact i told our corporate trainer that if he had to refer other employees traveling to the area to highly recommend the residence inn arboretum.',happy
id39032,' we get marriott points so it is hard to justify staying somewhere else. having said that you cant really go wrong if this is your only alternative. we booked a trip to see king tut got vip ticket is a terrific room and the location was as good as it gets. the hotel itself is clean and quite for being downtown.',happy
id39033,' overall the stay was good and service was very good. the temperature in the room was hard to get regulated but rest of amenities were nice.',happy
id39034,' we have just returned from an extended -th of july weekend at the bahia resort . the accomodations were very shabby and outdated (no fan in bathroom maid service was not very thorough and a kitchenette with no microwave). i had to call the front desk on saturday night at -:-- in order to have our neighbors above us keep it down. they were shouting from the balcony to their friends downstairs all night! parking was atrocious being so close to the beach. if i had to give compliments it would be that the pool was heated we were close to sea world and walking distance to belmont and there was hot water coming from the shower. this hotel is not very kid-friendly. i used their live help line to find out about any kid friendly amenities and the operator could not list any besides kids meals. believe me there is a reason why there is limited pictures of the resort on the web page it is really nothing to look at. not worth the $. also please let the seals go it is very upsetting that they are cooped up that way.',not_happy
id39035,' our hr technology conference hotel was sold out so we booked this and it was surprisingly very nice. only compliant would maybe be the elevators were slow. room was nice and clean. rate was reasonable. free dinner and drinks in the evening and free breakfast pretty good.',happy
id39036,' this was a nice hotel located in union square. perfect for transportation as bart station & cable car stop was located right by the hotel. made traveling around san fran very easy and it was nice hotel to kick back and relax when returning from a full day of touring. the only downside is the restaurant-bar at the hotel is very expensive. stay away from it. we were very disappointed how much they charged us for our drinks.',happy
id39037,' i would highly recommend it! would certainly stay again and the lighting was superb! every strength on the dimmer made me look -- years younger! cancel the facelift!',happy
id39038,' the hotel is situated in thomas circle. it is about --mins and $-- taxi from union station. it is about -mins from georgetown. there are a few restaurants within walking distance. staff were not very helpful. they answer your questions but nothing further. the room was big enough for the - double beds. bathroom was small but adequate. tea and coffee available.',not_happy
id39039,' i spent one night at this hotel before flying out of seattle. the hotel is well located across the street from the airport and the light rail route into central city seattle. the hotel staff was very friendly helpful and eager to serve - please. this certainly was very noticeable and one of the highlights of the hotel. both the front desk and the room service staff get top marks. the staff at the restaurant for breakfast were also very cheerful and helpful and personally attentive even though it was obvious they were busy and i had a free breakfast voucher (i did leave a tip but the staff had no guarantees i would do so). i had a courtyard facing room and it was very light airy comfortable and spacious. the bathroom was well stocked but a bit on the small side. i could hear hallway noise but as the runways are parallel to the hotel i do not recall hearing any airplane noise. i also did not hear any noise from adjoining rooms. the only negative about the hotel was the internet connection. as i am a hilton honors gold member i got free internet. i do not know if this was the problem or not. but the connection to the hilton honors network from my laptop must have dropped -- times. basically every time i opened a browser i had to re-log in. i have stayed at many different hilton properties and while it seems a number of them now require one to re-log in every -- hours i have never had this experience before. i also had just spent nine nights at a budget hotel in lewiston id and never once had a dropped wireless connection so i have to believe the problem is the hotel is not my laptop. the garage is a bit of a hike from the front desk. this is one hotel where you definitely want to stop - park at the main entrance while you check in. overall: great service great location very nice and comfortable rooms. just needs a better internet connection.',happy
id39040,' we stayed at the hotel mela for - nights. the room was small but extremely well decorated and clean. the staff was professional. we have stayed at hotels that have much larger rooms that were not clean. i would rather take this hotel anytime. the ecclectic decor added to the new york atmosphere. i would stay there again! the location is excellent. you are within walking distance to several restaurants and times square tourist attractions. great hotel!',happy
id39041,' this hotel was designed some decades ago - and looks it both from the inside and outside. however as the years go by it is moving from being dated to retro and therefore somewhat trendy again. ive stayed here on a few business trips and it takes a while to work out your way around the lobby (no straight lines) the four banks of elevators the various shops and restaurants and so on. but it is a fun place and more interesting than your normal hotel block. the rooms are much like any other standard hotel business room although they are wedge-shaped due to being set around the edge of a circular tower. mine was a standard room with a large comfortable bed a desk tv and bathroom. the room has been refurbished but some of the equipment in there (tv ironing board) is pretty old. there is a fridge but it is empty. the bathroom wasnt huge but plenty big enough and the room has the westin double shower head which is a great shower (although i did hear one guest complaining about wasting water as they were checking out). as a starwood gold member i got free breakfast and free internet as part of the package. during the week the internet voucher code i was given stopped working and i was told to buy a connection and they would take it off my bill. needless to say when the bill arrived the charge was still on there - a detail but an irritating one. also due to various logistics my --night stay was booked in two reservations one for three nights and the other for four. when i checked in i was told that i could stay in the same room for all seven nights but i had to call back into reception after the first stay was over to re-check in give them my credit card details again get my breakfast vouchers for the second stay etc. this seemed a bit odd as i was surprised that their check-in system couldnt cope with consecutive reservations. the breakfast staff arent the most efficient ever and people were frequently kept waiting for tables when i was down at breakfast. this seems to be a common theme in la as while i was there we encountered quite a few cases of inefficient waiters - much more so than other places in the us. not sure if this is a trend or we were just unlucky. the breakfast buffet is good though as there is a wide choice of both hot and cold food. even though many other people have mentioned it the parking charges do seem high. i know it is a major city but $-- per night? it has gone up considerably in recent years; about - years ago when i was there it was $-- - and that seemed expensive then. i didnt actually have a car so didnt feel ripped off by the parking charges and the free breakfast and internet as a gold member meant that i got a pretty good deal overall. i think the breakfast buffet was $-- and internet $--.-- for -- hours so you may need to factor these costs in. there is a well-equipped gym and two floors with various shops and restaurants in plus other eating places within walking distance. it is a good location in downtown la if you need to be in that area. there are other hotels around that offer a similar level of service but go for the westin if you want to marvel at the concrete design lobby fountains glass external elevators and other features of its --s heritage.',happy
id39042,' i liked the hotel is location but when i return i wont be staying here. the rooms were about -- bucks a night which is cool because it was so close to beale street.',not_happy
id39043,' im just about positive the elevator never worked (as my mother said). i did at least have help carrying my luggage up the floor flights of stairs (probably because im a lady). however i was offered a room on the first floor but when he showed me the room i gasped it really was a closset with a bed! i decided i could use the exercise an chose the forth floor room. if your just looking for a cheap (not inexpensive) place to just lay your head its the perfect hotel just make sure you have your days plannned to be full so that your to tired to notice the room and most importantly bring a couple roach bombers and-or foggers so u dont bring any stow aways home with you (mites scabbies lice roaches fleas etc.)',not_happy
id39044,' not what we have expected in terms of service. some of the staff were rude & the rooms were way overpriced for their standards plus why the hell would they charge us $-- a day for parikng? even motels provide free parkng for their guests. youll have to pay for internet too.',not_happy
id39045,' my wife and i had a great stay at the bryant park hotel recently. i cant imagine a better location in nyc...extremely convenient to everything we wanted to see. we had a jr. suite overlooking bryant park and the nyc library. very spacious and immaculate. staff was always helpful and friendly. cant recommend it highly enough...well come back! .',happy
id39046,' you really cant beat this hotel for its price and location. just steps from chinatown and minutes to union square this was the perfect launching pad each day for all of our san francisco adventures. our room was clean spacious and we came back to adorable towel animals on the bed each day. what a nice touch! the staff at the front desk werent the friendliest or outgoing people but were helpful whenever we had a question about the area or amenities. i would recommend this place in a heartbeat and will gladly stay here again the next time im in san francisco.',happy
id39047,' it was on the freeway and under the in-coming planes so there were bound to be noise issues. however the noisiest thing about our stay was the air-heat unit. we ended up only using it for a few minutes at a time because it was so obnoxiously loud. that meant it got pretty stuffy over night. the room was clean. the staff was helpful. it had a decent breakfast and it had shuttle service. some of the little details were missing. there was only one condiment package for the coffee maker. there was only one chair so we couldnt play cards without major rearrangement of furniture. tv was good. had a bit of a problem with one of the computers. the spa by the pool had cold water. staff was aware and said maintenance was on its way. still it was disappointing.',not_happy
id39048,' my wife and i decided to spend our tenth anniversary in seattle. after researching local hotels we chose the alexis. it was our first kimpton hotel and although wed read several glowing reviews we werent sure how good it was going to be. well it turned out to be fantastic! every aspect of our stay was amazing from check-in (they gave us a free upgrade to a large top-floor room) to check-out. the staff were uber-friendly and helpful the room and lobby were spotless and the location was perfect: pike place market sam and the waterfront were just a few blocks away. we had an amazing time over the four days and the next time were in seattle well definitely return to the alexis.',happy
id39049,' stayed at the hamilton with my husband parents and - siblings in early july. the problems started from the off. they managed to locate my husbands and my booking but could only find one of the two rooms booked by my father. the only (and very unhelpful) response from the guy at check-in was sorry - we have no rooms left - were fully booked and he was planning on leaving it like that. this was after a us-based cousin had checked and confirmed all of our bookings the week previously. after much reasonable discussion and explanation and with no more help forthcoming we requested the manager. and surprise surprise there actually were rooms available and we all received our respective key cards in record time. next problem was locating a porter to transport our bags to our rooms - after the huge delay at check-in we werent really in the mood for waiting and were late for a reception at that point we took the cart and brought the bags up ourselves. my room was at the very top of the building and very dark - we needed the lights on constantly. also it was right under the room where they keep the plant for the air-con so it was very very noisy. we didnt have time to ask to change as we were already late. also europeans beware - breakfast was not included in the room rate as it would be for european hotels and costs $-- for very mediocre fare - no matter how much or little you eat. the only two redeeming features were: -) the comfortable beds and -) the presence of starbucks on-site. i will definitely not be staying there again.',not_happy
id39050,' i have stayed at the celebrity hotel for - nights in october ----. i have stayed there before in ---- so i kind of knew what to expect. had my room on the -st floor to the right. the rate was --- usd per night including free internet connection parking and basic breakfast . the hotel is located within walking distance to hollywood is main attractions and almost opposite of the magic castle which is the main reason why i stay at the celebrity hotel. please note that the parking space of the hotel is limited but they will refund you if you can not park in the gated parking area of the hotel. when i walked back to the hotel one evening i noticed that other hotel guests blocked my car with their cars - so pay attention.. .in my case it was no problem since i went to bed directly. the room was a little bit outdated but clean and ok . i liked the bathroom certainly not very new but quite practical and clean - except one (-) hair found in the tub. the complimentary breakfast is nothing special but a nice thing to start the day. after my stay at the celebrity i always have an ok feeling - meaning that i was treated well and i have received a good service in return of my money. i will stay there again!',not_happy
id39051,' we had a really nice experience at this hotel for a long weekend in new york. our room was on the --th floor on a corner so we had views of both times square and the hudson river. the room was very large i think we lucked out with the corner room (room ---- to be exact). as other reviews have mentioned the location is great for tourists. we were able to walk to the shopping on -th avenue central park theaters everything. the concierge was very helpful in guiding us to the nearby subway stations and telling us which trains to take. we had a couple small issues on our trip which were immediately resolved which i appreciated. my husband ordered french toast one morning and what he received did not take good at all. he called down and they brought up a replacement order of pancakes in less than -- minutes. also there was a mix-up with our parking where we were supposed to get one night free with the package that we booked and the valet tried to charge us for all - nights. it was annoying to have to go back to the reception to try to get it sorted out but the manager was very helpful and ended up giving us all - nights parking for free. the lobby bar was very nice looking out over times square with good drinks and good service. all in all a good trip for the touristy-type. i think next time we go to the city we would try to stay someplace a little farther away from the times square madness.',happy
id39052,' for nearly -- years my family and i have been staying at hyatt is ! they are wonderful. being that we are frequently san fran travelers i also combed the area. next to the tuscan themed best western this is by far one of the best in the area !! the only thing i ask is that you tell the cleaning staff to once and a while change the vaccuum attachements for the corridors. agains the walls was quite linty and on a chocolate brown rug it was a little bit of an eyesore. the staff attention to guests is on par with the san fran ritz-carton. they were loving and professional from front desk to housekeeping to waitressses ! you cant go wrong here and dont need a car ! great family and busn. hotel! thank you again hyatt!',not_happy
id39053,' gorgeous room great location f- for accessibility. i wrote a letter. to enter and exit the building you have to go through a back alley and the hotel laundry facilities. they also do not have any rooms with accessibility features. will not return am warning my friends...',not_happy
id39054,' wonderful stay pure luxury excellent service we will go back',happy
id39055,' i just returned from a weekend with my sister and daughter. this is an excellent locationespecially for a first time visitor to nyc. our rooms were very cleanthe beds soooo comfortable! service was exceptionalevery staff member greeted us with smiles and offers of assistanceand staff is everywhere you turn! this morning(at - am) it was so lovely to take my tea and wonderful fresh muffin from the brasserie and sit in a comfy chair overlooking times square-and watch it slowly come alive! id like to acknowledge mr louie oliver for his professionalism and ms.anna jimmenez for her expert assistance.we will definitely be returning to the crowne plaza times square.',happy
id39056,' the best description that i can think of for this hotel is that it is driven by up-sells which you will encounter from the minute you enter the driveway but the standard room is decent and clean. there was a chair with ottoman in the room which was nice. by far the worst thing about the stay was it cost $-- a night to park. (ive paid less for hotel rooms.) my advice on parking: leave your car at the millennium park garage for between $-- and $--.-- a day. millennium is the massive city owned lot designed for downtown events and offers clean well-marked underground parking. thanks to the hotel is central location it is just - blocks away. the garage is accessible from columbus drive between randolph and monroe streets. in addition to the actual price of parking the hyatt systematically over bills as well: first charging for multiple days even if you check your car out after the first and second assessing for -- hours of parking even if you use -- hours or less so watch out. hyatt knows the practice is wrong but has chosen not to change it. they will however adjust incorrect charges at your request but it is a hassle especially when you are checking out. the room upgrades offered totaled $--. hyatt said they would provide a slightly upgraded room for this with a somewhat better view out of the window. we declined and our standard room turned out just fine. the hotel also has lots of bellhops. my daughter got a kick out of their presence. the downside of course is that they can drive the cost of your stay up. that said they are a lot cheaper than the parking and fun for the kids. by the way i stayed here about -- years ago in my only other visit to this hotel. back then the cabbies became upset enough that they were getting hit up for kickbacks for higher end (ohare) fares that they drove around the hotel all night with their horns blaring trying to wake up the guests. seems as if this hotel never changes.',not_happy
id39057,' the eliot hotel is a charming hotel with a great location. ive stayed there with my boyfriend several times in the last year and had a great experience every time. ive stayed at several other boston hotels -- all were more expensive and none were as good overall. the staff are friendly and helpful the rooms are comfortable and elegant (tho some with better views than others) and it is right around the corner from newbury street which has great shopping. the suites are spacious and most have a separate area with a wet bar. room service has never disappointed! some rooms could do with a minor upgrade to the temperature system and bathroom but these details arent enough to drop a star from my review. i love staying at this hotel and i wish i felt this at home in my own nyc apartment!',happy
id39058,' we stayed - nights and enjoyed the central location comfortable room the friendly staff and free wi-fi every day. it was so good to have the opportunity to stop by our hotel during the day and drop our shopping bags and relax a little bit. by the way the breakfast at the david is delicatessen is amazing. you should definitely try the pastries and pancakes!!! we will definitely stay at the same hotel next time as well.',happy
id39059,' this hotel wont win any awards for decor but for spaciousness and convenience it was terrific. walking distance to the cliff house we saved over two hundred dollars staying here (free parking really helps) for two nights versus where the wedding party stayed downtown san francisco. our view was terrific. i had a special request at the front desk and they were very accomodating friendly and helpful. our room was so large that we invited some of the wedding party to get dressed there before the wedding and thoroughly enjoyed it. plus the courtyard had ping pong that entertained our guests while i showered.',happy
id39060,' we enjoyed our very brief stay in san jose and at the doubletree hotel. we were warmly greeted by the staff and found the accommodations to be very nice. the location was conveniently located and we were very pleased.',happy
id39061,' i was in-between fights between christmas and new years and walk into the lobby of the custom hotel to ask to see a room before booking a reservation i spend several days every month in hotels and am looking for more than just a place to sleep at night i am also chemically sensitive-allergic to many of the harsh cleaning supplies and air freshener often used in hotels. i was greeted by the most pleasant receptions group with smiles and attitudes of how can we help you. thomas was not only friendly and outstanding but also kind to understand my questions and then show me the room which was suitable for an allergic individual my welcomed surprise. thomas and the others then made my stay secure restful and . when i checked out i am sorry i forgot the bellman’s names he was originally from ethiopia i believe was so cheerful and helpful such a nice way to start my day. i felt so nourished and well taken care of during my entire stay by everyone. thank you all at custom hotel. i appreciated your assistance. it was the best hotel i stayed in in ----. i look forward to my next trip to la in january and the custom hotel. carole wolfsen',happy
id39062,' i would like to thank sandra for the friendly and great welcome to the crowne plaza i have not been to ny in sometime maybe -- years and just got in from taking the red eye from san francisco she made my welcome and check in so easy. thank you sandra',happy
id39063,' the minute i arrived at the dallas fairmont i noted many similarities to the san francisco hilton -- right down to the huge footprint multi-tower layout sophisticated lobby bar-restaurant and onsite starbucks. all good omens for the rest of the stay. fairmont staff were consistently polite and helpful whatever their capacity (bellman front desk concierge housekeeping). the huge property was well-maintained and clean. sleep quality was excellent. just a few words to discerning travelers: the fairmont is an older (ca. ----) first-generation luxury hotel. while the rooms are almost twice the size of those in more modern facilities one might wish for less space and more of the amenities common to --st century business hotels (i.e. a breakfast room would have been nice and the business center should be updated). i also noticed the springloaded doors slam shut very loudly; this can be annoying when youre unlucky enough to share a floor with undisciplined youngsters (are they all deaf? do they not hear the racket theyre making? or do they simply not give a damn?). i can also imagine many travelers considering the decor a bit dated. as well certain features which were state of the art -- years ago (bathroom phones) are unnecessary today while other amenities travelers have come to expect (i.e. in-room refrigerators) are not available. folks who are fussy about high standards of luxury might find these things disappointing. in sum a solid and reliable choice for downtown dallas.',not_happy
id39064,' we made a reservation at this hotel we arrive took -- mins. to get the desk clerk off her cell phone to inform us that the suite we reserved for the weekend was not available!!!!so she says they are leaving tomorrow and we will gladly move you to your suite then....so we do not unpack and it was almost - pm the next day and we decided to call and then was informed that they extended their stay!!!! so it was ok for us to stay in a room dissatisfied as long as the people in the suite presently are happy!!!! this is how you treat elite customer is? the poor manager who was here has only been here for just over a week. said she was still in training but no one was here training her hmmm.......this is what they call compensation for ruining our weekend ---- elite points on our pretty little card! we are guaranteed we will get a granola bar and bottle of water on check in lmao what a joke!so i ask the manager what do these points do? she responds maam i am not sure....good answer! so on monday i fully intend to find a district manager to talk to! the manager here just dont know...',not_happy
id39065,' i stayed here for a two-night portion of a trip to visit a relative at md anderson and was impressed with the friendliness and professionalism of the staff and the eclectic decor in the cozy rooms and the lobby. i didnt get a chance to fully experience the surrounding museum area or the features of the hotel like the spa and restaurants but will be back to do so. as with most hotels these days no coffee machines in the rooms but they have a morning coffee-tea station set up on each floor until --am. a complimentary shuttle service to the hospital with engaging drivers made that portion of my trip more pleasant. if you are there to experience the museum district give it a try. if in houston for medical treatments or to visit a relative it is definitely a more enjoyable experience than the more generic although less-expensive hotels closer to the medical plaza and the shuttle makes the -+ mile distance to the medical area not an issue.',happy
id39066,' the hotel is perfectly centered in the heart of charlotte uptown. the time warner arena great restaurants bars and clubs are all in easy walking distance. it was pricey but definitely paid for location. the service from the front desk was excellent as well. lisa especially provided ---% at your service attention and was extremely helpful with any inquiry we had. i would have a hard time deciding to stay anywhere else when i return to charlotte. a++++++ my only negative comment would be the dark headed bartender that was tending the couple of times we were at the hotel bar. she wasnt overly friendly or appreciative unlike the rest of the staff which is always a put off but she did recommend a great restaurant dandelion which will be my next review.',happy
id39067,' booked online for - days the first week of december. hotel is in a great location (--th st. between -th and -th avenues). the hotel is very close to times square broadway rockefeller center etc. the rooms appear newly renovated and updated. the exterior of the hotel is still undergoing renovations but this did not negatively impact our experience at all. we arrived at ----am so no room was available but our luggage was stored (free) and we went out for brunch. we were told the room would be ready at -:--pm (even though check-in is not technically until -:--pm). loved the room! nice decorspotlessly clean modern bathroom (with an unusual glass door) and beds were comfortable. plenty of lights and a great ipod dock on the clock radio. interior room so no view unless you count the fire escape but trade off was the absolute quiet. breakfast room was extremely crowded but some food was always available. front desk and housekeeping staff were very helpful. totally satisfying experience. great value for price paid.',happy
id39068,' due to the interstate being closed by snow we were running - hours behind schedule on a -- hour drive. that meant we would not arrive until after midnight. i called around -:-- pm to advise them of our situation and the girl who took my call was very caring. she said there would not be any problem with our late arrival. we arrived at --:-- am. due to some remodeling we had to go to another door which was locked. again i called and a young man named denver cane and let us in helped with our luggage and was overall very helpful. he deserves a - star gold rating! he was still on duty at -:-- am when we came down for breakfast and was very cordial again. we had stayed here before and had a good experience. that is why we booked here again. normally i would have down-graded my review due to the remodeling work and the mess it was causing. again the desk people especially denver way more than compensated for the inconvenience.',happy
id39069,' this location is under construction so there was some noise but we werent there most of the time so it didnt matter much. this location was very expensive so we were expecting something a bit fancier but it was an average hyatt place. you are paying for the location. the breakfast was all cold items except for some gluey oatmeal. not good. coffee was so burned we couldnt drink it. all in all if being on the riverwalk isnt important i would advise staying at a different location. the othr hyatt place locations in town were much cheaper.',happy
id39070,' we stayed in a - bedroom unit the first week in april with our two boys - and - and loved it! room was amazing. more than enough room for the - of us. pools beach and lazy river were the best! kids did the camp one morning and they were the only two in there but they loved it.! brian was great! they did not want to leave so we signed them up for another session our last day and they had a great time then too! it was great for my husband and i to have a few hours to ourselves. this was our first time in san antonio and we loved it. will definitely go back sometime. riverwalk and boat tour were great. went to rudys for bbq one night it was an experience. chuy is for tex-mex was a bit of a drive but excellent. sea world was great not nearly as crowded as the one in orlando. much better in my opinion. weve stayed in hilton timeshares in the past and had great experiences. i would definitely recommend this resort and will look into other hyatt vacation properties for future vacations.',happy
id39071,' comfortable quiet room stylish appointments cozy lounge helpful staff all conveniently located to downtown seattle and even better to belltown with all those fabulous funky restaurants and cocktail lounges within walking distance.',happy
id39072,' the rooms are very nice. rooms with a great view to the south can be had at a reasonable price if you look for specials. there are plenty of other places to eat and drink. park in the millenium park underground garages.',happy
id39073,' i stayed a few days at the san diego marriott mission valley hotel. it is a fair sized full-service hotel located near a shopping mall and an office park. the hotel is a good choice if one needs to be transit around the southern california providing good access to nearby interstates - (east-west routes) and -- (north-south routes). the hotel has a truly wonderful outside pool area with ample lounging space. the workout room is of medium size with an assortment of treadmills weights and other equipment. a few stationary cycles were also located outside next to the pool. my room had a king size bed and a good-sized work desk. the flat screen tv worked fine. my room was clean. the hotel personnel were focused on service. the concierge lounge was small but adequate. concierge service was attentive. check-in was without incident. my bill was accurate. car valet service was efficient. the hotel is currently under renovation (styling is a mite dated but nice still) and will be a solid choice if one wants a quiet reliable business hotel.',happy
id39074,' we got an awesome last-minute deal on priceline. check-in was quick and efficient...we were able to stay on a higher floor in a updated room (with a murphy bed)....very comfortable spacious room with a nice view of times square. most importantly we had a great night is sleep. some hotels give you older rooms on the ground floor (noisy) when you book through priceline...this hotel didnt discriminate b-c we booked through priceline and we really appreciated that! :-) just a couple of blocks to radio city and right across the street from maison a nice french bistro w- an outdoor patio. got a groupon deal for dinner..but even then the prices were very reasonable and we enjoyed excellent friendly service & a delicious romantic dinner. we walked to central park the next day and got $- waffles from a food cart (columbus circle) for brunch....bargain! we also found a coupon online for cheaper overnight parking (in a garage) just a couple of blocks away....saved $--. yep with a little effort it is possible to visit nyc on a budget...so much fun!',happy
id39075,' this lovely old special place disappointed us recently with a bed that was in need of a new mattress. otherwise a comfortable room we were glad we were only there one night when the mattress springs were so noticeable . not acceptable for the quality of the place.',not_happy
id39076,' this used to be one of my favorite hotels and even vactioned here back in the -- is. sad to see where it is gone the service is still courteous with a smile and you cant beat the location there is a t stop in the prudential center doesnt get much better for getting around. reading some of the other reviews i found myself agreeing more than not. ive been here in boston for the last - weeks. i hav stayed at the marriott and the hilton all with in a stone throw of the shraton. sadly i rank this one third. whats good. decent sized rooms and hands down the most comfortable beds of all the chains in the area. that is important to any business traveller. quality towels and bath products. sheraton doesnt allow those old frayed towels. the pool gym and lobby are great as well. also again the service is good everyone projects helpfulness and i believe they are sincere. what needs improvement. well for the bucks it is competitive but frankly this hotel is in need of some major renovation if it wants to compete with the in room amenities of some of the other hotels. the tv is and remotes.. well leave much to be desired. small desks- mine looks like a chouch end table. not muchto spreadout on and if i ordered room service id have to move my laptop to the bed. the toilets look they are right out your high school gym. clean yes but old cracked tiles with stained grout stands out. the lamps are flecked with chipped paint from years of use. and i am wondering the last time my phone was cleaned as there is an interesting film around the ear hole. also no in room safes. for a business traveller well frankly it leaves you wanting more. it reminds me of the old hamton inn is before the national makeover. but again the bed almost guarantees youll sleep well. personally i prefer the lan connections to wi fi. so for m that is a plus over the hilton across the street. (all wi fi) personally i havent tried the food becuase there are many great eating places all within walking distance. the menu looks typical. there is a burger pizza a few salads etc. again i recomend eating out just for the variety. overall nothing special it is a hotel that is seen better days but hey if you in boston and just hanging out in your hotel room...well you have much bigger issues than a hotel needing some tlc.',not_happy
id39077,' location was great! in the middle of all the good resto and night life! service was also great! smiles and helpful tips on the neighbourhood places! nice place to be if you are not planning to stay too long in your rooms because they are quite small but it is nyc!!! go out and enjoy!!!',happy
id39078,' the room was clean and the cleaning staff was prompt and friendly. the desk staff less friendly and not as fast. one of three very small elevators was out for the four days we were there. we were on the --th of -- floors and it was a lot of standing in front of the elevators. we found out later that the one elevator had been out for - weeks! concergie did not want to help with bus-train schedules and suggested we take a taxi everywhere not. chicago has a great public transportation system that should be easily managable for most travellers. the location and cleanliness made it worth the price.',not_happy
id39079,' i read a review of this hotel comparing it to being on an old cruise ship and id say that is spot on. it is huge old and very crowded. for a family vacation the location just south of downtown seems very nice as it is close to millennium park shedd aquarium field museum adler planetarium etc. in addition the amenities are nice...including the pool fitness center and snack shop. the bad aspects for a single hhonors diamond traveler were as follows: i had to wait in line for -- minutes checking in before anyone even spoke to me. i reserved a king bed room and was given a room with - full size beds. the executive lounge was a zoo both morning is i visited. literally crawling with small children. i had to wait in line for -- minutes in a huge line of people just to get a cab out of there. bottom line this place is overcrowded old and dated and overall just a big hassle for a single business traveller. i would consider going back with my family i suppose but not sure its ultimately worth it given the age and overcrowding of this place.',not_happy
id39080,' we stayed at the brookshire suites the weekend of -------- - -------- to celebrate our daughters --th birthday. this has been our thrid stay at the hotel since the summer of ----. the staff here always make us feel welcome. we noticed each time we have checked in the same helpful and curtious woman is working at the front desk. this past trip she gave us a room on the --th floor with a great view. my family likes staying here because of the spacious suites convienent parking and easy walking distance to all of the inner harbor attractions. our daughter would say she likes the hot breakfast buffett best at the hotel (free with stay). i would recommend this hotel for anyone who wants to stay only one block from the harbor and doesnt want to drive from place to place. it is also nice having a private bedroom. this trip we focused on shooping and the md science center. next time we would like to explore baltimore is littlle italy section.',happy
id39081,' great service kind and helpful staff. hilton quality to the - is. here is an example of how clean this place is---i got on the elevator with a maid this morning and before she got off she noticed that there were drips of water on the hardwoods of the elevator floor and immediately began wiping them up. turns out my little lunch cooler was leaking...the cookie at check-in was yummy. wish the rooms had free fridges and microwaves.',happy
id39082,' we just recently stayed at the holiday inn inner harbor and it was terrific. the location is absolutely fantastic and within a short walk of almost everything in the inner harbor area. we had tickets to the baseball game and you could actually see the inside of the stadium from the room. the room itself was really nice and very clean. the bedding was in great shape and the entire room was spotless. everything in the room also worked perfectly including the wireless high speed connection so was able to use my ipad. service was great and the front desk very helpful in assiting us with dining suggestions as well as being very accommodating. loved the coffe shop dotti is right off the lobby...perfect start to the morning....the holiday inn inner harbor was a homerun in our book. johnnyc',happy
id39083,' i took a group of high school students for three days to tour our nation is capitol. we stayed at this hotel and were very impressed by the facility helpfulness of the staff and their willingness to accommodate our group is needs. the only disappointment was that there is no complimentary continental breakfast -- though there is a delicious breakfast bar for $--. the navy yard metro entrance is only one block from the hotel door -- great convenience!! starbucks and cvs are next door -- also frequented by our group.',happy
id39084,' i just love this hotel. the service is always fantastic the location is great and the views tremendous. on this trip we enjoyed very good rates which is a bonus for one of the best places to stay in new york. the hotel services - room service spa gym restaurants are what youd expect - first rate. the only oddity was our experience with the concierge. i asked for dinner recommendations two nights in a row. on the first night i asked for italian near the theatre we were going to. the concierge booked us italian four minutes from our theatre. . the restaurant was great but it turned out to be -- minutes from our theatre and we nearly missed the opening. this may have been a simple misunderstanding. the second night i asked a different conceirge for vegetarian near our theatre. . the place we were sent to was very close to our theatre but it was a japanese steak house - not very vegetarian. this was a bit more of a concern and made me wonder. ill come back to this great hotel but in the future ill make my own dinner reservations.',happy
id39085,' i was pleasantly surprised with this hotel. the rooms we got there were very clean and nice. i actually wasnt expecting that since the hotel looks small. they have excellent internet connection and that made my job a lot easier. ill definitely be back whenever im in the area.',happy
id39086,' i stay at the palace - or - times per year and have never had bedbugs (as the previous reviewer described) or anything else unpleasant. i just returned from spending two nights at the hotel and observed the staff giving their usual good service to guests. during a stay in july of this year we did have a toilet overflow just before checking out. the housekeeping staff did not deal with it to my satisfaction -- mostly i suspect due to a language problem. i later communicated my concern to the general manager is office in writing and received the appropriate letter explaining how the matter had been investigated and dealt with. i was offered an upgrade on my next stay which i have since enjoyed. i have read several recent reviews and can state that i have never had the service problems that others described. the palace offers consistent quality not - star but -++ star.',happy
id39087,' i had a very pleasant stay at the sheraton society hill this weekend. i chose this hotel because it was close to where i needed to be (penn is landing about a -- minute walk). the hotel is very clean the room was modern the beds were comfy the room was well decorated and the staff was also pleasant. there is also a coffee maker with starbucks coffee in the room as well as a starbucks in the lobby. a fridge was not available in my room. i called the service desk because the remote control to the tv was missing and a replacement arrived within -- minutes. i was thankful that the employee waited to verify that the remote was working before leaving! this hotel is also within a fairly short walking distance of other attractions such as the liberty bell shops and restaurants. i will definitely stay here again if i stay in philly overnight.',happy
id39088,' ive stayed at the buena vista mtor inn many times over the years. ive always liked it because it has great staff and a very personal down home feeling and is in a great location with good pricing. it is a great spot for international travelers and i alwways meet interesting people there. but this place really needs to be updated and cleaned up - the wear and tear on the place is more than obvious - and there is so much that is outdated and really just down right dirty - that i would never stay there again. im sure i can find a similiar place at the same rate - but one that is clean with new towels and linens and beds and rugs - and clean windows etc. etc. the staff was still exceptional and the continential breakfast and coffee are very nice - but the other faults outweight the positive for me.',not_happy
id39089,' what a great hotel finally someone who caters for the single traveller who wants a clean room at a reasonable price! everything was efficient the staff friendly and i never had to queue for the bathroom or toilet. i was on the -th floor so i think it was quieter than on the lower floors. i would definitely go back as the single room was just big enough and the location is so central. highly recommended!',happy
id39090,' free every day! professional and friendly staff. fancy atmosphere for half of the price! the complimentary bath products were very nice. flat screen tv with numerous channels. comfy beds. free and easily accessible covered parking. look forward to staying there again.',happy
id39091,' having previously stayed at this great hotel i naturally booked it again (in january this year) for a forthcoming trip to nyc. however on monday this week i received the email below. rather than a criticism of the hotel this is just a very simple warning which potential guests may wish to consider as the hotel is website is still showing rooms available with access to the club: we would like to take this opportunity to inform you that the towers club lounge on the --th floor will officially close its doors on june --th ----. because your upcoming visit was confirmed prior to the announcement of the towers club closure the hotel is issuing a $--- food & beverage credit per room per night for the duration of your stay with us. the credit is valid only for this upcoming visit and will not be extended for future stays. the reason for this was given to me thus: this was an extremely hard decision for us but unfortunately what has become an exceptional value to our guests has become an exceptional expense to the hotel. draw your own conclusions.',not_happy
id39092,' i highly recommend this hotel. when i first arrived we had a small dispute over my using my personal credit-debit card for incidentals. the manager came out worked it out to my satisfaction gave us an upgrade on our room. the staff was great even the men providing the shuttle to the host hotel for the conference. sometimes i didnt tip and that did not affect how kind and courteous they were. the breakfast buffet is wonderful - with real food not just sweet rolls and great coffee. i hope to have the opportunity to stay at the magnolia again!!',happy
id39093,' there are a lot of people leaving negative reviews for this hotel built in ----. first off they should of gone online and looked into where they were staying over just picking out what was cheapest for their budget. i stayed at the district hotel for only one night but would of stayed longer if i could of. i knew before i got there what to expect. it is called research. i already knew the elevator wasnt working and hadnt for close to - years (that i know of). will it ever again? probably not. remember it was built ----. i dont know if they make parts for an elevator that old or if the owner is too cheap to fix it or just cant afford to. either way you will have to climb stairs and there are - floors. unless youre absolutely spoiled on modern conveniences then the this wont bother you. it didnt bother me the least bit. plus im not that lazy. oh and so that you know that before you go inside of the building there are - flights of steps consisting of - steps each. and one more set of - steps once you actually get past the lobby door. i myself love the history of the building. now people you have to think with a hotel as old as ---- they didnt build all hotels with rooms large as todays hotels. my room was considered a double room which the room itself was probably about - ft wide by maybe -- ft long. i actually giggled when i walked in and seen how small it was. it had a flat screen t.v. on the wall and an a.c. unit up on the wall. and no i didnt see anything outside the window other than the buildings wall next door. my plan wasnt to sit in my room and look outside anyway. i actually went outside and took in everything with a nice walk around the neighborhood. but not every room is going to have a view of other hotels outer walls. i slept all night without any problems. i decided to sleep with the ceiling fan on because i think the a.c. unit permeates a heavy dose of air freshener through it. my senses are just too sensitive for that plus it was cool out so the a.c. wasnt actually necessary. as far as the paint in the hotel room (the things people cry about). mine was fine. the bathroom was nice and the water pressure was absolutely fine (others complained it was poor). the bathroom was furnished with hotel soaps and shampoos and plenty of towels. also a blow dryer for those wondering. and no there are no closets there (---- remember). a - prong hanger on the wall in the bathroom behind the bathroom door. the room has a small - drawer dresser with a iron and small ironing board to the side of it if needed. my room faced the helix hotel-restaurant-bar and i didnt hear anything. and i was on the second floor. i did try to use my cell phone (there are phones in the rooms of course) but i think due to the hotel walls being so thick that it didnt work until i went into the lobby. so those of you with laptops be ready since i dont think they will work upstairs either. i suggest you sleep with the bathroom door closed because of the building being old you will hear your neighbors water running through the walls when they shower etc. i didnt hear anything until after i was already up at -a.m. i went down to the lobby for their continental breakfast which consisted of coffee donuts bagels (with a bagel slicer) small box cereals muffins milk juices sodas and a waffle maker with waffle mix machine next to it. i have never seen this before but you basically turn the spout and waffle mix pours out into a container that you pour onto the waffle griddle. i wish i would of seen that before eating my bagel. (i was still half asleep.) there are couches and coffee tables to eat at. and a flat screen t.v. in the lobby to watch the news (or whatever is on) while you eat. all in all i think the only thing i could find to complain about was the - couches closest to the front door of the lobby. they were stained with perhaps drinks stains? here is a link of the virtual hotel. (hope it works) http:--www.vfmii.com-exc-aspquery?command=invoke&ipid=-------&ids=----- i would stay here again without a doubt. like i said i enjoyed the history of the building. if you want luxury then stop being so damn cheap and pay the money! (i added my room pics the morning i was leaving so you could see how wide it was. dont mind my personal effects or mess of the bed please!!)',happy
id39094,' the title says it all: walking out the front door turning left and finding times square --- yards away is fantastic. and if you turn right central park is just a few blocks north. that said the rooms are small reasonably clean very dark brown wood everywhere and a somewhat curious breakfast service in an attached but separate lunchroom. bathroom is ok. the prices are steep (unless you managed a package deal)',not_happy
id39095,' i had a great experience at the phoenix park hotel. the staff was really friendly and i had a very easy check-in and check-out. in close proximity to union station (train station) and in walking distance to the us capitol. i have already recommended the phoenix park to family and friends and plan to stay during my next visit.',happy
id39096,' we stayed for the weekend we arrived early and was able to check in at --:-- pm. i inquired about an upgrade and it was granted. we got a mega suite which was nice but not mega at all although it is nyc...none the less the room was clean and well appointed ( travel sized bliss spa products lg flat screen t.v. ipod dock ) the room had - queen bed and we called for a rollaway cot which was delivered quickly. we requested extra pillows and a toothbrush and both arrived quickly. we had a view of lexington ave and the waldorf astoria from our large picture window. there are many items in the mini bar we took them out and put our own drinks in. the lighting in the room is very dim but it did not impact our stay. we confered with the front desk regarding local night clubs and was provided sufficent information. upon check out we left our bags and went to breakfast at the comfort diner on --th st. (yum!!!!!) about -.- hours later we picked up our bags and left the hotel. it was a great time! i dont know what the average price for this hotel is we paid $---.-- a night and we felt that it was a fair price. i read mixed reviews on this hotel but we were quite satisfied!',happy
id39097,' my wife and i just celebrated our wedding anniversary in nyc and stayed at the casablanca. the hotel is at times square and within a short walk of rockefeller center; all the broadway shows; the nyc public library; you name it. i dont think we could have picked a better location. the hotel staff were very friendly and helpful- recommending broadway shows and restaurants. our room (and the hotel overall) was very clean and tastefully decorated. rick is cafe on the second floor serves as a place to relax and escape from the bustle of times square with coffee tea juices and pastries available most any time. we missed the nightly serving of wine and cheese but i am confident it is nicely done as was the rest of the hotel is offerings. we will definitely stay at the casablanca again and will recommend to our friends.',happy
id39098,' you wouldnt think from the surrounding area it was too good inside but its very nice. the room was small like other reviewers said but think about what city you are in and how the buildings are made. it even had a keurig coffee maker!! the beds were nice and comfortable. air conditioning definitely worked. yes you can hear some honking or sirens through the windows but where cant you in ny? the staff was awesome helping us where to go to eat visit and even how to use the subway!! was a great time! thank you soho solita!',happy
id39099,' the hotel is in downtone. very good location. its a very old hotel if you luck you will get a good renoveted room. as this hotel in downtown the noise is horrible. cant sleep at night. too expensive for this experience.',not_happy
id39100,' weve just returned from our trip to wonderful nyc where we spent - night in june at the red roof inn manhattan. location is great while in the middle of koreatown and right next to the empire state building. hotel is nice convenient for a short and affordable stay. weve booked through the hotel website and hab a business king non-smoking. upon arrival we asked for a quiet room on the upper floor which was provided (room ----) and was great with a view of the empire building itself! amazing view also by night. room was big with -- tv a-c and bathroom with everything you need. it is not the ritz but you got something good anyway. breakfast room isnt big but ok if you go early as we did (around -am). food is good so you have a good start of your day. had no problems with elevators. front desk staff is ok and friendly enough to enjoy your stay. in fact we would recommend this hotel to stay in central nyc and manhattan with all the good attractions nearby. go up to the empire state bldg as you got an amazing view.',happy
id39101,' i wasnt looking for a luxury stay while in san diego just an affordable one. i travel with cats so when i first tried to book online via one of the discount hotel websites i realized i better call the actual place and find out if the cats would be ok. while inquiring i spoke with jessica at the kona kai who not only said isure the cats are fine as long as we know ahead of time but also informed me that she could get me a much better rate than the one i was about to purchase. of course i booked the room! when i showed up i was delighted to find it located across the bay from downtown and to find the views spectacular on either side of the place! for less than i would have paid for little more than a bed sized room downtown i got this beautiful spacious room complete with a balcony overlooking the beautiful harbor at shelter island! the breakfast tickets were a plus as well! real sit down breakfast each day with a decent selection to pick from and add on items available as well. i am an avid cyclist and was thrilled to find such great road biking on the island and to find it just a few short scenic miles to get to the downtown area or a few hilly challenging miles to get to ocean beach! my legs are grateful for the location of this place! jessica and everyone else i encountered at the resort were wonderful to work with very helpful and i never had a bad encounter with any of them. in fact i ended up extending my stay because i loved it there so much!',happy
id39102,' weve stayed at the sf marriott ( jukebox ) previously without complaint but this time was really bad. check in was extremely slow. the carpet hadnt been vacuumed in our room there was a slimy substance on the nightstand and the bathroom had some nasty looking stuff on the tile floor. what is worse the bed had sharp little feathers poking through the sheets that poked us all night and given the level of the room is overall cleanliness we wondered when the sheets had last been changed. we called the front desk after discovering the room conditions immediately they apologized and said theyd send housekeeping right away. we went out for a night on the town . upon returning we found chocolates on the pillows but nothing had been cleaned. by that time it was quite late so we just went to bed. we normally stay at marriott is both nationally and internationally typically ----- nights each year. this was the worst experience weve had anywhere.',not_happy
id39103,' this hotel is in a great location just steps away from dupont circe metro. the check in staff were helpful and the rooms were massive. we has a twin room and this came with two very comfy double beds with great covers. the colour scheme is bright but not too over the top. the bathroom is small in comparison to the rest of the room but the shampoo is aveda so i guess that can be forgiven!! the room come with their own cd player and tv but to be honest i never had these on as there is so much to do in washington i was never in the room long enough. i loved washington as a city and the staying in the topaz only added to that',happy
id39104,' the positives: cant beat this price ($---night) for this quality. centrally located to everything. hotel staff is helpful and prompt. breakfast is plentiful from hard boiled eggs-cerealfresh fruit-yogurt to breakfast sandwiches and pastries. nice grounds and fast food close by. negatives: small bathroom one has to twist around to reach toilet tissue. no lobby pc or wi-fi for one is use in the lobby... if you didnt bring your laptop you are out of luck. if you did there is wi-fi free in your room...which is a good thing. i didnt bring mine and wish i had. one big complaint is the noisy wall-type air conditioning.. they also get too cold and you have to turn it off. a ceiling fan would have been preferable. it got stuffy with it off. upstairs we cracked a window instead of running the air but then you could hear the traffic. they do yard work early in the morning with blowers and mowers...monday a.m. is trash pickup so if the window is open it will wake you. inside corridors is a plus...however ask for a top level... lower level rooms are noisy. (we had - in our group who complained of noise above.) we originally had a first floor room in a building of - stories. it sounded like they were bowling up above us. we asked for a top floor room and were promptly switched. there are elevators so it is not like you have to climb stairs with bulky luggage.',happy
id39105,' we recently stayed at this doubletree while on our first trip to nyc. we have two teenagers ages -- and --. the hotel is nice clean with spacious rooms. we were glad to have the extra living area with a pull-out sofa so that each child could sleep separately. toiletries were nice and a small refrigerator and coffee-maker are in-room as well. the staff was very friendly. the concierge staff was just o.k. and seemed to know less about some things that were going on than we did. but they were very pleasant. one of the concierge staff was very helpful about the plays currently running and had seen many of them. the location is definitely prime. close to subways and in the thick of times square. we were on the --th floor so did not hear any street noise at all. seemed very safe. during the evening they were fairly good about asking for proof of your key before you could get on the elevator from ground floor to the lobby. there is a little deli-store around the corner on --th street where you can get hot breakfast sandwiches bagels juice etc at all hours. they were very friendly there as well. nice for budget breakfasts and snacks. the doubletree chocolate chip cookies were great as always. we managed to get a fairly good rate and were very with our choice.',happy
id39106,' the mandarin oriental was a great place to stay during my stay in dc. i had a great view which is below. the best part of the mandarin the swimming pool and the shower!!!!!!! the was shower was phenomenal. i loved that cvs starbucks and potbelly were all in walking distance.',happy
id39107,' my husband and i stayed at the tuscan inn over memorial day weekend. it was great - very pretty clean nice staff great wine hour every evening. the room was a little small but it was very nicely decorated and very clean. would definitely stay there again.',happy
id39108,' well let me start off with the best things about this hotel. the location was perfect for our needs the beds were very comfortable and the staff very friendly and helpful. but ..... i wish this hotel would spend a little money and upgrade their windows. the street noise was intolerable even with ear plugs. we later discovered a fire station was located a block or two away and since it was the saturday before halloween the engines were busy that night. the following night was the night the giants won the world series and the street noise was unbelievable. so we probably got maybe - hours of sleep per night. my other complaint was the mold on the window in the shower area. it looks like they painted over old mold which is now coming up along with the new mold. another correction that could be made with new windows. i understand that this is an older building but just a little help could make this hotel more enjoyable.',not_happy
id39109,' stayed here from -- aug ---- untill -- aug ---- for my sons --th birthday. prebooked after much searching for hotels in nyc. location was perfect room very clean however a little small. could do with a larger lift and a bit speedier. checkin was very smooth and easy but wasnt offered any help to our room with bags! no special effort was made on my request for a late check out as i did request this at time of booking as our flight was not untill --.--!! again no help with luggage on day of check out? our overall experience in nyc was amazing and more than made up for poor service from hotel. personally i think this hotel is over priced and isnt anything special.',happy
id39110,' this greedy hotel takes on too many conferences at the same time and cant house its guests. currently many guests are being told to leave their rooms today to make good for guests from another conference............and stay miles away but they cant even provide taxis within the hour. the place is a shambles. conference bookers and business travellers stay away',not_happy
id39111,' we stayed in this hotel for - nights. staff was very friendly and helpfull. our room was on the inner side and was big enough. the bathroom was on the smaller side but practical. all very clean. the location (-th and market) was great. a few steps away from the bart busses and the famous cable tram. a lot to see in the area. the hotel offers a valet parking service; no worries if you prefer not to use this as there are plenty of parkings in the area. the hotel offers free wifi after signing up for the kimpton mail list. we had a great stay and would definitely recommend this hotel.',happy
id39112,' we reserved a block of rooms for family and friends to stay in during our weekend wedding in nyc in june ----. the rates - for the location-quality of rooms at the tribeca hilton were the best we came upon (and we definitely called around). they offered the discounted room rate plus free breakfast for all guests staying under our block. even after several conversations where the specifics of the group reservation were confirmed and reconfirmed with the group reservations department the morning after the wedding the guests were told that their breakfast was not included.',not_happy
id39113,' we found this hotel on tripadvisor and we have to thank our fellow travelers. it is a gem! the staff treats guests like family. they are enthusiastic knowledgeable about local restaurants and extremely helpful. the continental breakfast is a true gourmet spread in a charming room. free internet access is a plus. there are no negatives. well definitely return.',happy
id39114,' i stayed here on july ----- and found it to be the nicest hampton inn i have ever stayed at. the room was large and spotlessly clean. the lobby was beautiful and the breakfast was excellent. the hotel is close to old town balboa park sea world the gaslamp quarter and the airport. the front desk staff was excellent and the fresh-baked cookies quite a treat. i would stay here again!',happy
id39115,' i stayed at the capitol syline hotel in washington dc. it was my first trip to the usa. i can not recommend it highly enough. the staff were friendly and helpful the hotel is clean and my room was very comfortable. the hotel is walking distance to the metro and there is a bus which takes you to the museums each morning twice a day. i would highly recommend this hotel.',happy
id39116,' stayed a couple of nights for a wedding at a discounted rate and had a room with a lake view including the sunrise. you could sit at the window and get lost in the view. however like other posters have said some interesting shall we say quirks? the bathroom did not offer a lot of privacy as the window to the bedroom and the sliding wood door were view barriers but that was it. no fan so steamed up bathroom and mirror is a challenge. bath amenities are nice. bed and pillows were comfortable. lobby area was loud as it was all open to the bar and restaurant. music was closer to noise and furniture was trendier than most. not real relaxing and i wouldnt recommend sitting in the lobby to read a book. also conversation challenging. like pretty much all downtown hotels (chicago or otherwise) parking is very expensive. you can cut about half the cost with nearby lots or garages. and of course like all higher end hotels wifi is a double digit fee. starbucks is down the street. staff was very friendly and accomodating. everyone greeted you in a very sincere manner. about the acura experience. it is not the hotel shuttle. we didnt experience the acura because of limited hours and the one evening we could have used it it was booked. if i was the manager i dont think id promote it as such an exclusive feature if the majority of your guests cant use it. in nice weather you can walk to the magnificent mile. navy pier is a short walk the other way. so for the lake view if you can get it at a good price it is an interesting experience.',happy
id39117,' like everyone looking at the horror stories in the reviews i was terrified to go to the carter. my boyfriend was the one who booked it and when i saw the reviews i wanted to cancel and go to a hostel instead. the deal was we were -- people going to new york to do a show. we decided we wanted to have our own private room with bathroom and be in a good spot. we couldnt afford anything else and the ones that we could afford were sold out so that is were the carter is adventure begins... i bought vinyl covers took my own sheets took toileteries towels and flip flops to shower with lysol wipes (prepared for the worst). there were - couples in the group and the rest were friends so we had a great time. yes the place is not fancy at all as a matter of fact is tacky veryyy old and i could go on over the things that you have already read. i would not recomend it for a honey moon or romantic get away. but as a crash pad that is what we used it for it was perfect for the money we were going to stay two nights and then go to a friends house and we ended up staying there the whole time. the localization could not be better people who work there helped us with what we needed they even joked with us; the lobby smelled like fried bacon but you get use to it after a while (it has wireless and computers that you can rent for the hour) people staying there never bothered us the bathroom was clean it had some soaps the toilet leaked a little bit of water but you put a towel in the floor and will be fine and we had hot water. the bed was a king in my room. we didnt have any problems. some of us got rooms that they didnt like but they have so many rooms that it was easy to switch from room to room. we ended up having a great time there i didt spend much time in the room anyway. if youre going there to sleep shower and get ready to go out is perfect some of the people that i went with spend time there even took naps and watch some games in tv. so what if they have the worst taste ever decorating the place they never changed our sheets or did our beds at least nothing got stolen never saw an isect didnt felt bed bugs. under the same conditions would stay there again. we did the best out of it actually we joke about making i love hotel carter t shirts ...but then you should have in mind that we are puertoricans we tend to do a party out of everything.',not_happy
id39118,' my friend found a terrific price for this - star hotel on priceline. normally i wouldnt shell out the bucks but im glad we had the opportunity to stay here. the check-in staff was friendly and helpful. the beds were comfortable with tons of pillows. i appreciated the - light weight bathrobes. decent fitness center. terrific location at the edge of the gaslamp quarter except for traffic jams generated by events at petco park next door. although the trolley station is right behind the hotel i didnt hear it with the windows closed. dislike: my friend is car had scrapes on the right side when the valet brought it up. it took quite a while to fill out the paperwork. i havent heard yet how the hotel is insurance company handled the claim.',happy
id39119,' we were in town for a long weekend to attend a wedding up in bourne. this is an excellent place for families or couples. the property hotel set above the city in the hill county there is a veiw from everywhere. high ceilings and impressive common areas. there is even a library and these electronic tables that had table games built into them for kids. a few bars and even a pool table room was fun. with your stay you get free wifi and two complementary drinks at the lobby bar. self parking is free and is close by so you wont need to pay the $-- per day for valet. staff was very attentive and helpful. there was always someone in a suit to answer questions or direct you to your location. room the room was nice and typical of marriott rooms but this one had a texas theme to it. our view (room ----) was of the side of the waterpark lookng out at the clubhouse and gofl course beyond. everything was very clean and the housekeepers did an excellent job. the closet was big as was the bathroom. nice products and plenty of towels. not a problem with anything in the room (ours was a king room). ihome large flat screen refrigerator for leftovers water provided and nice coffee maker. comfortable bed as well. food the first night we ate at cibolo moon. a nice southwest restaurant with excellent food. the burnt ends appetizer and stuffed jalapenos wrapped in bacon were great. we shared the brisket which also was excellent. make sure you try the blueberry ginger cocktail. service was great and the server was very helpful in recommending items. for - people - apps - entrees and - drinks each was $---. well worth the cost. there is an awsome sports bar with the biggest curved televisions i have ever seen above the bar to the ceilings. food at high velocity was great and very reasonable. spa two of us went for a massage at the spa. beautiful facilities helpful staff steam sauna jacuzzi locker rooms were top notch. there is a separate large outdoor pool jacuzzi and spa grounds with cabanas and chairs for spa guest only that is a great palse to spend the day in quiet. the spa has its own restaurant. services were great. the spa has a workout facility but use the one in the hotel which was just as good and was always staffed to make sure that towels headphones water chilled towels etc. were always available. water park three great water slides a lazy river an interactive rapids ride (where onlookers can trigger geyers and spray those in tubes as they go by. there is a dedicated kids pool area and an adults area with an infiity pool that overlooks the golf course. lots of fun here with your kids if you bring them along. there is also a great kids club arcade poolside restaurant and bar. the staff at the water park was very helpful. the tubes are free as are lifejackets if you want them. golf i was not able to play either of the courses as there was a tournament being held on the only day that i was able to play but the facilities the course and the golf shop were all excellent. there is an excellent steak house at the clubhouse that served a great buffet on the weekend. overall a great experince and i will be returning.',happy
id39120,' web site noted room service. none at all. upon arrival advised check in within --- hour due to cleaning. - hours later (luggage could not be checked in-so we had to remain in lobby and and hold) advised room finally cleaned and ready. we noted many later arrivals who were checked in. for a - hour cleaning this room it had a dirty tub (looked like animal hairs) dirty sink and the smell in main room was undescribable. air conditioning did not work. account access was not available (site kept showing available later). extremely disappointed-put a damper on whole trip.',not_happy
id39121,' this hotel has many cute features and their parking lot once you find it is convenient however this hotel has many difficulties to overcome and i simply cannot recommend it. first i requested a quiet room at booking but at check in was told the quiet rooms were unavailable. the hotel upgraded me to a larger room on a higher floor but it was still unbearably noisy. i couldnt sleep until after - am due to the cable cars buses foot traffic trash pick-up etc. the upgraded room wasnt much of a consolation either. the bathroom was tiny and not nice and in general the room was poorly remodeled. on top of all of this there is not air conditioning. sure in san francisco you can open the window and things cool down....but not when your room faces powell street and you want to sleep!! the staff was friendly and i like the interior brick walls but it just isnt worth the lack of sleep the hot room and the ugly bathroom.',not_happy
id39122,' located a couple of blocks from the national mall this hotel is located in a great spot for sight seeing. the staff was very willing to meet any needs and greeted us as we entered and gave wishes for a good day on exit. that might seem like a trivial thing but does add to a hotel stay experience. my husband booked over the phone and did not get the breakfast offer that i saw online. we paid the same price for the same room but no breakfast. overall reasonable price for this hotel and i would stay there again.',happy
id39123,' my daughter and i went to this marriott for a convention. being an asociate of the marriot and knowing how our hotel is i was looking forward to the trip. we arrived at --pm i jumped in the shower in the middle of washing my hair the water turned ice cold. i called the front desk told the receptionist and she said and what exactly would you like me to do about this? i was transferred five times before being offer a -nd level room. due to being very noise sensitive i had originally requested an upper lever room (we started on the -th floor) but it was -am and i wanted to take a hot shower and get to bed. got to bed at -am and was awoken at -am by screaming and loud music coming from the pool. called the front desk again got the run around was told they were to occupancy on and on. i was finally transferred to the friendly manager (??) that is what they called her who apologized and transferred us to the --th floor. so there was our third room and we left for the day. next morning we left early my daughter returned to the room at -:-- was washing up and a knock on the door from housekeeping wanting to clean our room. we had been out of the room for over -- hours. she called me i went to the front desk was met by a deer in the headlights stare and the she pointed to the houseman! he tracked down the head of housekeeping who asked if i wanted the room cleaned right then. i was going up to shower and go to bed it was --:-- by that time so i told her what items we needed. i got up to the room housekeeping had gotten there before their very slow elevators got me up some of the items were left on one of the beds but they had forgotten half of them! the last day of our conference was sunday so we had checked out that morning. the conference ran late and ended at --:--. rather than stay the night there again i decided to head north and find a courtyard. we found and older courtyard in oxnard and it was wonderful! as a side note on my first phone call to the front desk she asked if i was an associate. i said yes she asked if i worked at a courtyard yes she had the nerve to tell me that they were a full service marriott so things were a little different. i got the strong feeling she was looking down her nose at me due to the fact i worked at a courtyard rather than a full service ! i asked if she were treating me this was due to the fact i was an associate she said she treated everyone the same. i told her i felt bad for her guests if they were all being treated as we were and i would never dream of treating a guest to our hotel in the manner in which i was being treated. the only people who were nice was the maintainance gentleman who came up to check the shower and the bell man jerry who moved our bags for us. if you dont care if you are treated like a number pay $---day for internet $--+-night for parking and just rudeness try the lax marriott. i work at the courtyard marriott in san luis obispo. i could not wait to get back to work where the entire staff is friendly and would bend over backwards to accomodate a guest. this is not because we are told to but because we want to. the employees at the lax marriott could use a weekend stay at our hotel to learn some service skills and a better attitude. as an associate i get a huge discount so this shouldnt matter to me right? well if i could do it over again i would have stayed at a different hotel and paid full price if it would have made the stay even a little nicer. i could not imagine paying full price then paying all the junk fees for what? a full service hotel. the only full service they provide is valet parking and bell men. save yourself and stay elsewhere.',not_happy
id39124,' my daughter grand daughter and i recently spent the night in san francisco for my grand daughters orientation at san francisco state university. we wanted a motel close to the college and had the good fortune to pick the ocean park hotel. not only is it about - mile from the college but it is across the street from the zoo and about - blocks from the beach. the ocean park is a older motel but is very clean well maintained and i found the rate to be reasonable. the owners were very helpful with directions and any questions we had. all in all staying there was a excellent choice and a very good experience.',happy
id39125,' not to say the hotel wasnt lovely because it was but the best thing about this hotel was the location. right near union square and within walking distance of most things we wanted to do. the hotel itself was everything we wanted a comfortable last stop on a trip up the coast with funky furnishings and helpful staff. although there was no air conditioning it was -- degrees the day we left and it still wasnt too hot in the room. i would highly recommend it to anyone doing to san francisco.',happy
id39126,' this boutique hotel was perfect for our honeymoon. it is a great choice for those familiar with the city and equally great for a first time visitor due largely to its location (one block - or less - from several subway lines central park zabar is and all the restuarant choices (via columbus ave) one could ever hope for). the staff go out of their way to make everything flawless super super clean and elegant (feels like a pricier hotel than it actually is) and much more personal than the bigger establishments in which you feel anonymous or could get lost in the crowd of tourists. for the price youll just not do better. that is a fact. but spending a bit more (which ive done) you probably wont get better either. decor gym staff cleanliness elegance personal attention - i cant think of anything that one would change if they could. as a former new yorker and (now) frequent nyc visitor it is my favorite spot. going back in a few weeks and i cant wait.',happy
id39127,' june ---- - my wife and i stayed - nights in the affinia manhattan - this was our second stay in the hotel (a return visit - a recommendation in itself). our last trip was in nov ---- and on this trip i noticed a distinct need for some refurbishment in the rooms. the hotel chain has obviously spent money upgrading the lobby but i felt the room (--th floor) was looking a little tired not dirty but in need of some redecoration. i also agree with other reviews that the hotel is not in the quietest part of the city...if there is such a thing as a quiet part of new york. that said the hotel is very clean the service is very good the staff are helpful and the hotel has a superb location. the hotel suites are very spacious and well equipped. i would still recommend this hotel but not with the enthusiasm of - years ago.',happy
id39128,' through trip advisor we made the decision to stay at the casablanca. we were greeted warmly at --:-- am hours before expected arrival time bags were put in storage breakfast was offered. our holiday had begun stress free and remained that way! every morning we had to receive directions to and from activites at the front desk.they were always accurate taking us to spots we may have missed with out help.our teenagers were relaxed and comfortable in the hotel and rick is cafe. the rooms are lovely and remarkabley clean. the cleaning staff are amazing and efficent. the casablanca became our home . we will be back!!',happy
id39129,' spent a wonderful night at the amalfi with friends. the evening reception was very nice and the staff was very attentive. breakfast was a plus rooms were cozy and very clean. would not hesitate to go back again.',happy
id39130,' i stayed at westgate just recently for a work conference. i loved the ambiance and the decor. it had a french versailles feel-to-it which i love. my room was clean the bathroom was a decent size. my main dislike about this hotel were the hidden charges i was charged $-- for parking and an additional $-- daily charges which in my opinion should have been included in the room rate. but this is not as bad as the next thing. i find it comical how i was charged almost $-- for a two minute phone call made from my room to my husband is cell phone. when we first checked in the concierge had stated that we could make out-of-state phone calls for free then next thing we find out i was charged $-- for a - minute phone call. utterly ridiculous! i told front desk that this is misleading and they should put a disclaimer by the phone saying that customers will be charged ---% more if they decide to use the hotel phone. very misleading! another thing i disliked about the hotel was the lack of a pool and hot tub. also the breakfast and lunch provided for the conference by the hotel was mediocre.',not_happy
id39131,' when i first booked this hotel i knew i was in for an adventure. we were greeted by a polite staff and were given a key to our room. as we took the elevator (a little slow but no problems) we arrived at the -th floor. our room was next to the communal showers and it smelled of urine and the neighbors (an asian couple with a screaming baby) were arguing really loud (the woman appeared to be angrier than the guy). anyhow lucky for us the key did not work and when we got downstairs and explained our situation we were given another room with no hassles on the -th floor. we got to the -th floor and the bathrooms were clean. our room was tiny the bed was old and noisy. the tv worked fine and not having a remote control was fine since i could easily turn it off with my big toe. i was awaken really early in the am with mexican music blasting form one of the rooms. i went over and asked politely to turn it down and he complied with no hassles. you may want to ask for a room in a corner that way you will not get woken up when people are using the bathroom. overall if you are in a budget this is ok (you get what you pay for). we stayed there - nights and had a great time. it is - blocks from the metro (broadway and --) and close to several good restaurants-bars. also we came to ny to have a good time and only use our room to shower-sleep. the room has a window you can open and get some fresh air (or as fresh air as you can get in nyc). the bathrooms were cleaned everyday including during the weekend and hey you do get - towels - soaps and a roll of tp. bring a travel alarm clock and your cellphone because our room did not have alarm clocks or telephone. if you keep an open mind and are in nyc to have a good time this should suffice and if you score the people down the hall will know from the noise...but dont worry the creaking of the bed will drown the screams-moans.',not_happy
id39132,' staff very helpful and friendly. room with lots of space very comfortable but still need to change carpet. good breakfast. the great advantage of this hotel is its location. just three blocks from the kodak theater and metro station. the free internet was very helpful to find out info about metro lines locations and other information about attractions. would stay in this hotel again.',happy
id39133,' the staff was friendly and the management was attentive to my concerns.',not_happy
id39134,' i got there early at --:--am and my room was ready. the front desk staff were very friendly and eager to impress. the room was large and if you get a top floor i am sure it has a great view. i was on -- and the view was not terrific. it is in a great location; a block away from port authority and a block from all of times squares festivities! the show rent is one street away! the room was clean (i base it on hair found in the tub) but there was some dust in the corners. bed was comfy and th ac worked well. i would definately stay in this hotel again. only negative were the bell men. they actually told us to go into the storage and grab our own bag. granted we did have tickets but it does leave the chance of baggage being stolen. i was expecting awful stuff after reading these reviews so i must say that i was pleasently surprised.',happy
id39135,' we stayed here for - nights and had a virtually flawless stay at the orchard. as mentioned previously james the doorman-concierge is awesome!! he gave us free --day transportation passes that another guest had left behind and helped us with many requests. very nice rooms liked the sleep cd clean bathrooms. front desk staff very nice and the cd collection was good. like others have said the breakfast that is included is good for a few days but had we stayed there longer we would have ventured elsewhere for something more hearty. they did have more hearty things available for an extra cost but eggs potatoes and bacon were about $--! stuck with the free breakfast items. i agree that the waitstaff was a bit slow since it took forever to get orange juice refills but it wasnt that big of a problem. overall i would definitely recommend it and stay there again.',happy
id39136,' my fiance and i wanted to celebrate new years in the city to ring in ----. after finding many hotels already booked in the beginning of december we came across this one. it had a reasonable price and it was nearby the ny show we were going to. so we booked it in advance. scary neighborhood (soma district) lot is of homeless panhandlers-sketchy characters loitering in dimly lit alleys... my fiance wouldnt let me leave the room without him! the room smelled like bo. we had to buy car air fresheners and hang them from the lamps! both nights we stayed there we heard loud arguments outside and even a gun shot that woke us up in the middle of the night! i guess you get what you pay for!',not_happy
id39137,' we stayed at the magnolia over the easter holiday and had a great time. altogether a really nice hotel that was just as advertised. service was very helpful and friendly. the maid didnt give us as many washcloths as we needed but a call to the front desk remedied that in a few minutes. the toilet clogged (believe me - not their fault) but even that was remedied quickly - even after midnight on friday! we would definitely return there.',happy
id39138,' we had a - night stay in january in a famliy room room was small but adequate. the best part - great value for money as it is so centrally located to tourist attractions the theatre transport shopping and food. the staff are not overly helpful and the tour desk operator was more concerned with texting on her mobile and doing her finger nails than helping customers!! the front desk staff did however let us have a late checkout (-pm) without additional cost so this was a bonus. the breakfast room is too small and always crowded - would recommend you take your breakfast back to your room as there is minimal seating available and if you are lucky to get a seat other customers are hovering over you to grab your seat as soon as you move!! would stay here again as it is a clean budget hotel. if going to new york for the first time definitely take a hop on hop off bus and queue for half price tickets to shows at times square (although the queue seems long it moves really fast- however be there early to get the better shows!)',happy
id39139,' i got this hotel through a priceline bidding deal. it was close to the navy pier and michigan avenue shopping. the hotel is very large and at the time i was visiting was hosting many events including a prom emergency medicine convention and other events. they have a very large amount of conference areas below the lobby. my husband and i had a spacious corner room facing the river. the view was great and the room was relatively spacious. the bed was large and comfortable. our room had an ipod-iphone dock as well as complimentary starbucks coffee that you can make for yourself. like most sheraton is and chain hotels of this caliber internet access in the rooms was $-- and the access in the lobby was free. as far as location goes it could stand to be closer to a subway or l train. it was about half a mile to the closest cta stop. it was very close to the navy pier though as well as michigan avenue. if you go all the way to the bottom most floor you can exit onto a path that runs right by the river which is very scenic. by the way the hotel is dog friendly (saw a few pups during my stay) but im not sure about fees etc. overall i wouldnt mind staying at again but not so amazing that i would eschew trying out other hotels while im in chicago.',happy
id39140,' we stay at the lucerne whenever we are in new york. the accomodations are excellent and the location is perfect but i wanted to make a special note after our most recent trip in july. i traveled with my husband two young boys and my mom who is --. she is still active but does have mobility issues. i cannot began to say how thoughtful and accomodating the doormen and staff were to my mom. everytime we came and went (which was often during the day) they went out of their way to make sure she was comfortable helped her in and out of taxis and always made her feel like like a special guest! in addition the conceirge at the hotel was able to get us fabulous tickets to a show on very short notice. we had such a wonderful time and always enjoyed coming home to our hotel. l. wadsworth tampa fl',happy
id39141,' this was a horrible hotel. went to check in and the front office smelled horrible. the parking spots are so tiny. the elevator didnt work. when opening the door to the room it sounded like one of the hinges wasnt attached. the room was extremely small. no where to sit no where to put your luggage. no space for anything really. the window was open so when i closed it i dont think there was a lock on it. you could hear everything outside and the people walking around above. the room smelled very musky (maybe that is why the window was open). went back to the office to say we werent staying. we didnt get our money back or anything. they said it was a non refundable room. their website does not list any reservation restrictions. i was staying for - days i wasnt going to stay!!!!!',not_happy
id39142,' i recently stayed four nights at the dana for a birding festival in san diego. the facility is in a series of two- and three-story buildings. i believe that the two-story buildings are the older buildings while the three-story building (which has marvelous views of mission bay) is a newer building. i stayed in one of the older buildings. good points: -. they have a shuttle to-from the airport. the shuttle is $- pp-each way. when i arrived i called the hotel and within -- minutes the shuttle was there. the shuttle driver along with all dana staff was incredibly friendly and gave me lots of tips on eating shopping etc. what a great start to my vacation. -. the room was clean and housekeeping did a great job of keeping it clean. -. front desk staff were very friendly. -. the hotel did a good job of accommodating us birders as they had shuttle buses available at designated times to take us to our meeting facility. bad points -. the rooms are basically standard-fare motel rooms with a tiny wash stand-vanity outside the shower-toilet area. -. you could not access the ac-heating unit because the writing desk totally hid it. the first night i slept in a relatively warm room as i did not know where-how to use the heat. -. i had to call the front desk three times to get someone to show me where the heat was and how to use it. the room did not have a remote that you could use to adjust the heat. even with that you had to get down on your hands and knees to see what the temperature setting was. ugh! -. the fire alarm started beeping and that too required three phones calls to fix. (fortunately the noise started after i woke up one morning.) -. i asked the front desk for a quiet room . the front desk person said she could accommodate me but me in close proximity to the pool. while the staff were incredibly friendly i do not know if i would stay there again if i were to revisit san diego.',not_happy
id39143,' we stayed at the four points for - week --th aug ---- with - teenage children (-- and --). we couldnt have asked for any more the service we received from the staff in particular the doorman philip and receptionist genice was fantastic. the location is perfect close to all the attractions. our room was spacious and very clean. i would definitely recommend this hotel to anyone travelling to chicago this hotel definitely gets -- out of -- from us.',happy
id39144,' i stayed at the days braodway for - nights at the begining of november --.. the hotel is situated uptown and has nice resturants around it- its a little far out of time square (----- mins on the subway)..and away from the normal tourist places but i suppose it depends what you want out of you stay.. the hotel is having work done at the moment and looks very scruffy.. we asked for an renovated room- if what we had was newly removated then i would not like to see what the old rooms are like... the room was small and also its almost impossible to controll the temperature- either too warm or cold.. the lifts are horrid and look like they are going to break down. the carpets are scruffy. the maid changes sheets and towels daily although they dont vacume at all- not very good. overall i wouldnt stay at this hotel again- its too far out and didnt tick all my boxes for a return visit.. good tip is to buy a metro card- $--.-- for a weeks pass whichsaves you lots of money for more shopping..',not_happy
id39145,' hotel milano was in the perfect location for us. step outside take a few steps and youll find yourself at the doors of the westfield san francisco center take a few more steps and youre on market st. walk across the steet and youre where the cable cars turn around beside hallidie plaza. union square plaza is but a short walk away! the rooms are of a larger than average size in s.f. with all the basic ammenities. our room had a surprisingly large bathroom. obviously being in s.f. parking sucks but the hotel employees were very helpful whenever we had any tourism questions especially when it came to getting to a giants game by subway. oh and the lounge attached to the hotel was really nice as well. as for the price i did some searching on kayak and got a great deal from a -rd party site.',happy
id39146,' this is a good hotel in a brilliant location if you have business (or pleasure) to be had in midtown new york. staff are helpful and efficient. the -th-floor room i was in was on the small-ish side but what was there was well appointed i was able to easily adjust the temperature and it was very quiet indeed. there was the option of wired and wireless internet connections; both worked and were fast. a colleague said the hotel breakfast was worth avoiding but with so many diners nearby you shouldnt have far to look for a good one. and if barbecue is your thing youll want to spend some time in virgils just down the road. im embarrassed how many times i found myself in there during a week is stay...',happy
id39147,' this hotel is a classic such lovely attention to detail in the lobby rooms and common areas. i was shocked & pleasantly surprised to snag the mh on priceline. ive frequented the top of the mark but had never stayed in a room. check in was quick friendly and professional. the room was small but adequate. it was very clean and felt luxurious. keep in mind this is a classic hotel & the decor reflects as such. the bed is one of the most comfortable hotel beds i have ever had the pleasure of sleeping in. it was very quiet & peaceful and we had a wonderful nights sleep. the housekeeping staff were very sweet & friendly. the fitness room is very small-cramped but it does the trick! a few treadmills & ellipticals a set of free weights - balls & a few nautilus machines. the elevators are tiny and there are only - of them so be prepared to wait during peak hours. totm is a lot of fun. the drinks arent of any particular greatness and are certainly not worth their $-- price tag but the ambiance and view makes up for it and more :). put on a fancy outfit and enjoy your evening!',happy
id39148,' my sister and i had a superb stay at the stanford during april ----. it ended up being extended due to the volcanic ash disruption. the staff were friendly and extremely helpful especially as we had to change rooms - times because of the extended stay. we would recommend the twin rooms as they are more spacious. there is a fridge in the room and you have internet access. the hotel is in a superb location just -- metres from the herald street subway. there are several musts: -. buy a -day mta ticket as you can use it on all buses and subways. -. if flying in to newark use the bus to get to the city - it stops at - places in new york ending up at grand central station - only $-- return! -. go to five napkins burger basso -- and the hourglass to eat. all excellent with five napkins being the best value. -. walk in central park - its free and its beautiful -. go on the statten island ferry - also free and goes past the statue of liberty great views. all in all a superb trip.',happy
id39149,' good location if you want to walk to the shops-central park and really easy to get to other nyc attractions. great hotel good food room standard etc. but at this price youd expect this? only annoying thing was having to pay $-- per night for wifi access. i mean. what a rip-off. wifi is free now in every other hotel i stay in.even the $-- and below price.',happy
id39150,' good size rooms complementary shuttle to stockyards and great breakfast but the pool could have been cleaned better and there was painting of decor going on in the hallways which had them covering up the smoke-fire detectors without guests being warned. also the wi-fi kept falling out in our room and staying outside by the pool was quite noisy because of the freeway next to the hotel.',not_happy
id39151,' very old hotel carpet and furniture should be thrown out. they told us that someone has bought the building and is going to remodel it. i hope that company has lots of money and time to do the job right.',not_happy
id39152,' great place. the staff was terrific and the price for the room was more than acceptable. greta bartenders. great location. denver is a great city to visit. the convention center is more than accessible!!',happy
id39153,' i stayed at this hotel for - days by the end of september on a business trip and i found it very good very well located and witn a nice service. as said hotel is location is very convenient very close to ground zero and also close to a lot of restaurants shops soho and the fancy area of tribeca. there is also a subway station by the hotel what make sthe access to the rest of manhattan quite easy and fast. so far only positive things however some particular comments noise (-) - i was in room --- across a huge air conditioning equipment. the day i arrived i realized that it was really very noisy and even with the door of my room closed and the door covering this equipment also closed in the quiet of the night the noise was really disturbing. the day i arrived once getting into my room for the first time after check in i met the general manager of the hotel on my floor who also was reviewing the equpment and on a very nice way (what i really appreciated a lot) he told me that if it was too loud they could move me to another room. it was about -pm i had to run to one meeting and on that moment i didn´t realize how loud it was.......but this night i really had a very bad sleep. then issue is that at the next day when i asked at reception for another room they told me that the hotel was fully booked and that i would have to wait until mid afternoon but without gtee that they´ll find another room for me. i told that the general manager told me that they could move me but the guy at reception (very nice polite and professional) told me that he understood but that no rooms wer available. i was really upset but since i was on business and had no time to wait and no intention to have a discussion i decided to stay in the same room. anyway this noise should be fixed or the room offered at half price...... noise (-) - the air extractor on the toilet in the room is all the time on making a permanent noise which can really drive you crazy. is like having hundreds of mosquitos inside your room buzzing without pause. horrible. i looked for the switch-button to turn it off was not able to find it asked at reception and was informed that it turns automatically on at -am and off at --pm. strange and i never seen somethingn similar but totally disturbing morevover when you just arrived from europe have jet lag and at -am this thing starts to make its noise. mobile signal - no signal on my mobile and my blackberry. i was with my boss and a colleague we all have the same problem (and we all were in different floors) and we needed to go to the sidewalk on the street to be able to use our mobiles. at the beginning we thought it was something on our phones (europe-based mobiles) but we realized that just walking a bit signal was there. not good for business travellers. all in all a very good hotel good located nice staff the rooms are quite big for ny standards very clean good space in the room good room service (i ordered breakfast every day and was ok on time and good quality) but with some details which i think should be fixed because to be really very honest this was my third trip to ny this year first stay at this hotel and even though has a lot of positive things and is just - minutes walking distance from the headquarters if the company i work for i would really think twice before staying again here on my next trip. if i add all the unpleasant and disturbing noises to my jet lag the result is very bad sleep for me what conditions my complete stay mainly if travelling on business.',not_happy
id39154,' was there on a friday night for one night and they put me in a king room directly opposite the pool. the room was clean and well attended with toiletries and proper towns and linens. the bed was a nice pillowtop that was very comfortable. i guess being really tired had a lot to do with the great sleep i had there. the traffic in the area is extremely busy but it is very accessable to i -- but you have to watch the exits its at ---b but going northbound you have to exit the bowden road exit to get to it. it can be confusing. overall nothing special but then again its not a five star',not_happy
id39155,' five of us girls stayed here recently. we went to san antonio to shop. the service at the hotel was wonderful. the rooms had plenty of room and the bedding was great. i cannot say enough about the location. we did the riverwalk north star mall and other shopping. everything was so close and convenient. i would love to stay here again.',happy
id39156,' we had a great time exploring the city using the lightrail which had a stop very close to the hotel (- min walk maximum). there were really tasty restaurants nearby (thai basil the good egg and fez) and anything else we were able to access by lightrail (way cheaper than renting a car). the front desk explained how to use the light rail and a map on how to get to certain locations. the arizona science center was so much fun (for kids teachers and kids at heart). the pools were great at this hotel we spent most of our day in the beautiful pool on the first floor with waterfalls. and the evening was spent at the rooftop pool which was a bit to hot during the daytime. id definitely come back. oh and there is a walgreen is nearby so you can stock up on water and things you forgot! the internet was typically pretty slow so that may be a drawback for you but it wasnt a big deal. the hotel restaurant was really good too so that was always another option!',happy
id39157,' we stayed at this hotel on a trip to san francisco sept. -- - --. the location is terrific - two blocks from fisherman is wharf. we stayed there with another couple in - rooms. upon arriving there was a very long and confusing to do with the valet parking - we hadnt gotten our luggage out of th car and the valet wanted the keys. we were told to take our luggage out and wait for the concierge who never showed up. there were about five other cars in the area - we were told if we needed the car the valet would get when we needed it. there was a fee of $-- per day for the parking. we parked the car and never needed to take it out until we left. we checked in during the daily wine tasting the hotel provided. that left the small lobby loaded with people blocking the desk and walkways. the wine tasting is a great idea but the lobby is so small that the crowds block access. i was totally amazed that the other guests didnt budge out of the way so we could get to our rooms. check in was quick. our rooms were very small but beautifully decorated. we had no view - all we saw out the window was the back of another wing of the hotel. there was a mini-bar but it was locked and we did not have the key. there was a small refrigerator in the room. the furnishings were lovely. some rooms had the bathroom sink outside the bathroom which we would have preferred but our sink was inside the bathroom. the bathroom was clean and bright and the toiletries (shampoo conditioner creams) were so good that we took the leftovers home because there was a website selling the shampoo listed on the bottle. the beds were comfortable the shower was hot the towels luxurious. there was an ice machine on our floor but the soda machine was out of order. there was a ---- convenience type store down the street so we simply got soda there while we were out. our air conditioner was terribly loud our first night there. the second day we stopped at the desk and spoke to the friendly clerk who had it fixed for us when we came back that night. there is a moderately priced italian restaurant in the hotel that we had a deceont dinner at but there are so many restaurants on the wharf we preferred to eat there. we found an ihop around the corner for breakfast. it is a - block walk to the wharf and the location is very convenient. we also were within walking distance of the cable cars and even walked up to lombard street. we paid $--- per night. while the rooms were lovely for that price they were extremely small but the location was just perfect. id recommend this hotel to others but now that i have seen the area might stay elsewhere if i could find a better price.',not_happy
id39158,' i booked the michaelangelo for a recent business trip and was not bowled over. the reviews here made it sound much better than it was. i stayed - nights in an executive room. it was very large for a ny hotel room. the decor was fine - nice but nothing notable. the television was very small - im guessing -- inches. that just doesnt cut it in today is hotel market in my mind. the bathroom was clean shower head was adequate and it was decorated nicely with lots of granite-stone. my room was very very noisy. i was on the -th floor and faced onto --st street. i did not ask to move because i dont think the -th ave side would have been any better. and whoever wrote that the airconditioning units are noisy is right - i ended up turning the thermostat way down during the day so the room was freezing when i got in at night and just tried to stay comfortable under the covers. the bed was comfortable but again - nothing notable. the bedspread was a little past its prime (and i thought about the reviewer who said it used to have buttons that have since all disappeared - mine was the same way!!!) i recently stayed at the sofitel and would definitely recommend it over the michaelangelo if you want to stay on the west side. all in all - nothing is wrong with the michaelangelo - it just doesnt deserve to be ranked where it is on trip advisor.',not_happy
id39159,' i recently stayed at this hotel for two nights on a business trip. the location cant be beat if you want to be in the theater district or near mid-town west offices. given the location i was very pleased with the high level of security which requires guests to show their room keys to gain admission to the ground level elevators going to the lobby. in addition i was very pleased that i did not hear any noise from my --th floor room despite the enormous din below. it is very pleasant to have a small suite with a living area apart from the bedroom. but the rooms themselves are very ordinary looking as much like a holiday inn as a hotel charging a $--- corporate rate; for that kind of money the decor and amenities should have been far more upscale. the room also was starting to show some signs of wear; for example the buttons on the phones were very worn out and the earpieces on the phones needed to be replaced. i did not have any occasion ot use the hotel is other facilities such as food service concierge service etc. but the maid service was fine. all in all this is a most ordinary business hotel more conducive to unsophisticated and undemanding users on vacation or those sharing rooms to save money than for serious business travelers who should get more for their money than this hotel offers.',not_happy
id39160,' i chose this hotel because it was central and naively i thought i could reach everything more easily. this is not the case in houston where you need a car. if you have any problem for walking you must consider that there is no lift in the hotel. a help is however provided to bring the suitcase in your room at the arrival and departure. i booked a normal room which was of normal size but the bathroom was tiny and there was not space around the sink where to put the usual toiletry. there was a cabinet under the sink which was not really clean. when i decided to lock manually the door i discovered that the locker was not working. this means that anybody with a master electronic card can enter in the room. i told the reception and they sent me immediatly somebody to fix it. after few fruitless attempts they granted without problems to transfer me in another room which was actually bigger. the bathroom: it was definitly bigger and there was space around the sink for toiletry. but it was so dirty ! the floor was covered by hairs (human animal ?) the worn carpet also. i tried not to look too close at the worn towels and at the eventual stains. the bed was not bad. the curtains of the bedroom are so thin that the light enter the room when you are sleeping. the kitchen was fine too and equipped. the sponge to clean the dishes was provided but dirty. the table was laid but there was dust on it and on the plates. while having breakfat in my room and after having cleaned bowls and cutlery i saw something on the floor. it was actually a cockroach that hide under the tv unit. i understood then what i saw moving quickly and hidding under my bed earlier. the staff was helpful. in conclusion i would not recommend this hotel if you want to treat yourself ! and frankly speaking i cannot even say it was cheap.',not_happy
id39161,' this hotel has a great location -- directly across from the prudential center and walking distance to many attractions. the staff was very nice (bellhops extremely efficient). the lighting in the hallways and elevators was dark. the rooms; however had some problems. one chair in the room was broken so that one almost went backwards -- not good when it was sitting in front of the window that can open. bathrooms were nice for a single traveler. however they are small. the single sink is in the bathroom; therefore making it inconvenient for a couple to get ready. the bathtub has a non-stick coating on the bottom which made taking a bath uncomfortable (like sitting on ground rocks). beds have goose down pillows and feather beds. when i called down for a non-feather pillow i was told that these had been tested on a staff member and that she had no problems with her allergies from them. room service forgot to provide a fork. ice machine on my floor was on the complete opposite end of hallway. we paid $--- ($--- room charge and $--.-- taxes) for thursday and friday nights and $---.-- ($--- room charge and $--.-- taxes) for a saturday night. for the price id recommend elsewhere.',not_happy
id39162,' overall my stay at this hotel was pretty good. check-in was a breeze and the room i was assigned to was a corner suites which was very quiet and quite spacious. the only thing which is kind of odd is that the bedroom itself is not that big while the other room is much more spacious. everything in the room was in working order but while the coffee pot was available there were no coffee pods just tea. room service was quick and the food was decent. bathroom does not have separate shower and bath tub.',happy
id39163,' this hotel is a gem. it is in a quiet area yet it is from walking distance from quincy market chinatown the freedom trail etc. the view from my room was amazing since this hotel is located on the port. the rooms are nice and clean. the staff is friendly and efficient.',happy
id39164,' could not find a separate listing for the networks bar and grille so i am reviewing it here. we were at a conference at the convention center with over ---- people. not a lot for a conference. many of the attendees stayed at the hyatt. every time we came to this restaurant the service was incredibly slow. we couldnt believe it the first time a salad took -- minutes during peak lunch time. so like fools we came back because it was convenient. same thing. we realize that typically hotel restaurants are not that good but this one is on the street and not just for the use of people staying at the hotel. so what is wrong with a management that cant staff a restaurant in the middle of high unemployment rates? stay away.',not_happy
id39165,' the hotel stay was over all ok. the staff was always very friendly and helpful. the room was clean as well however the interior decorator should be fired. very bad decorations and not great feel to the room. i ordered food from the restaurant which was good. no pool or gym which was a dissapointment.',not_happy
id39166,' i live in the chicago suburbs but stayed at the westin for a meeting. i was that i had read tripadvisor first to know that they rooms with flatscreen tv is. though that type of room was not available i was given executive lounge access instead which turned out to be great because they had free wifi access up there so i didnt have to spend $-- for internet in my room. my room was lovely and immaculate no signs of peeling wallpaper etc mentioned in another review. the bed lived up to its name of being heavenly in appearance and comfort. the bathroom was large and very nicely appointed though i dont think the showerheads are that special. my room had a partial river view which was very nice. front desk and car valet were fine. i ate three meals at the hotel as part of the meeting; all were good not great. the location of the hotel is truly excellent. you can walk to many place of interest including the loop theater district millenium park (which i did) north michigan avenue and all the restaurants in river north. i would highly reccommend the westin river north for a wekend getaway so you can be close to everything.',happy
id39167,' i booked this hotel for a long - months stay for my business tip to san diego california. the hotel offers great comforts and was an ideal match for me for its proximity to my office. i was surprised with the service that the hotel provides. menu for the breakfast is awesome offering a wide variety of things to choose from. the staff were very friendly and often ready to help. the room was really luxurious and i opted for for a one bedroom suite with a decent size kitchen. kitchen is an important priority for me as i am a strict vegetarian and prefer cooking my own food. room had - lcd tvs a mini dining table and a sofa set to complete the set. all in all the acoustics of the room was very sound and pleasing. in addition to itthe hotel offered an additional social hour sacks and some beer four days a week. the hotel had ample parking facility. i would recommend this hotel',happy
id39168,' i have stayed at this hotel twice before in the annex. this time in the old part on first floor. it was very noisy below ground leveland not all that clean it is a great location and i was very disappointed this trip. i will onlystay there again if it is in the annex.',not_happy
id39169,' decent hotel really good location. but customer service is awful minus the ladies which help with tours. they were awesome! we got screwed over when booking through another website for this hotel. said we were no shows but we were there for - nights and paid for them. but also paid --- cdn dollars for a no show night. customer service to resolve this was not acceptable. argued on the phone. talked down to me. didnt believe a word i said when all i wanted was my money back that was charged for something that was untrue. overall decent rooms a little small and the breakfast room was tiny and couldnt get a seat. suggestion dont book online through another company for this hotel cause they may just double charge you anyways.',not_happy
id39170,' i have stayed at this hotel a number of times and have never been disappointed. the staff provides excellent friendly service. the free evening happy hour is a delight. there are free newspapers and coffee available in the lobby in the morning. it is in the theater district and close to the opera house. i would highly recommend it!',happy
id39171,' the warwick hotel is in a great location... you are a couple blocks from the mall the light rail service and the monorail. you are only about - blocks for pike street fish market.. the hotel also has a grocery store-deli across the street that is open until -am... there is also a great bakery across and down the street a half block that makes homemade english muffins.. the hotel rooms are nice and roomy. the hotel has its own restaurant and bar.',happy
id39172,' my girlfriend and i spend the weekend from july --th to --th. first when we arrived at --:-- saturday --th the room looked clean. after a bath we went to bed to discover under tje sheets of the perfectly well done bed a used condom... we asked the clerk about it and he just told us to wait until they found another set of clean sheets. no maids at the time no service. just the janitor and her wife who where kind enough to help us. the other day saturday to sunday when we arrived from downtown at --:-- hrs the rrom was not done!! everything as we left it in the morning. the clerk a very nice blone woman told us that it was the third room that day with the same problem. and she sent us to another room. with those details the whole staying in that hotel was a nightmare we just waiting to happen. no apologies nothing from the admin.',not_happy
id39173,' after three years of longing to go to the tcm classic film festival in hollywood my time had finally come and i was excited to be staying at the legendary hollywood roosevelt. i checked some reviews of the roosevelt and selected a cabana room. i liked the idea of a hardwood floor as opposed to a carpet and the room appeared light and airy on the web site. when we arrived we were placed in a lovely location at the far end of the pool had a decent night’s sleep and on our first morning enjoyed a peaceful breakfast on our patio overlooking the pool and palms watching a squirrel scamper over the rooftops. then came the weekend…and we were infinitely glad we brought our noise reduction head phones. this hotel has a great vibe and the restorations thus far have captured that vintage hollywood glamour; beautiful people and parties included. i had excellent service making the reservation as well as during check-in and overall we were with our accommodations. the one exception to excellent service was at the pool when we thought we would mingle and grab a small bite to eat. there were a couple of private parties going on and we had to flag down a waitress who never even brought us a menu let alone any food. the room was small but decorated in such a way that you didn’t feel cramped. tidy but could have used a little more attention to detail in the cleanliness department (there was an old lime on the floor when we pulled the drapery back). we would have liked more closet space and somewhere to put our luggage but we were not uncomfortable. and we sort of chuckled over the toilet-wanna be bidet… the one real downer here is the noise factor. you can hear everything going on in the adjacent rooms and hallways. the weekends do draw a young and rowdy bunch and one night i thought i was going to have to call security as a fight seemed to be starting in the hall. and i do mean a fight; as in punching and someone being thrown into a wall. at -:-- am! this property is in the heart of it all in hollywood. we had good food at both the diner and the restaurant and really enjoyed exploring the nooks and crannies of this “grande dame”. it is the perfect place to experience a classic movie festival and we would stay here again. perhaps next time though in a small suite or if i can dream out loud in the marilyn monroe suite. just don’t forget the headphones…',happy
id39174,' we got the room on priceline for $--- so saying that- it was good. if i had paid regular price i would be disappointed. the room was pretty clean except for residual soap scum in the soap holder in the shower. the room was small but a great view. our friends were on the other side of the building and they too had a nice view. lobby was nice but nothing grand. the bed was awful! there were - very large sags on both sides of the queen bed and the mattress was soft. our backs hurt in the morning. the bar-pub was good- glad it was open late -at least --am-as we were hungry when we returned after the sox game. great location to all the usual boston sites. we walked to fenway. we used the parking- expensive but not anymore than anywhere else in the city. overall -it was good for the price. if you are willing to pay full price- i would look elsewhere. there are many choices in the area.',not_happy
id39175,' our plane is leaving so this has to be quick. the room was lovely; the shower amazing. the temperature control system was really out of whack and we never could get the temperature comfortable. closet was unaccessible. food in the snack area looked like it had been there several days. staff was very courteous but when i needed a toothbrush they didnt have any and i was told there were on order. ? why not just go out and buy some at walgreens? the walk to the riverwalk area is about -- minutes. i suppose we would go back to this hotel given our total experience.',not_happy
id39176,' this is an average hotel. it is a bit overpriced as are most dc hotels these days. my room was clean but it is age was starting to show -- the carpet had some stains and the drain cover on the sink in the bathroom was faulty. the hallways were also less than immaculate (a smeared red gob was sighted for several days on the wall near the elevator). the hotel also charges a fee for internet usage. on the upside the staff was very friendly and always helpful. the kitchen was also very (very) good. and the room was quite comfortable. i got a good night is sleep every night despite the fact that my room was next to the elevators. the hotel is location is convenient to the national mall and a bus line en route to georgetown.',not_happy
id39177,' stay away now. no restaurant. top of the mark has no kitchen so the food is the same quality as room service - mediocre at best. no help in the business center despite promises of sending someone right away . this hotel used to house the creme de la creme . no longer. those desiring service have moved on as i will.',not_happy
id39178,' this is a very fine classical hotel in downtown denver! there is very much good to say about this hotel and i am sure other reviewers do it. but: i see two problems i think management should think of. first: wireless internet access is possible in your room - and it costs ---- $ per day - per item. that is for my wife and me with - computers - smartphones and - ipad is: more than -- $ per day. yes so the situation is in ---- for many couples: we are on holiday and have a little work to do too. many cheap hotels in europe and asia have free wifi - so this policy at a famous - star hotel will not last long is my prognosis. second breakfast: apart from sundays it is only a menu-breakfast: that means very slowly serving very overpriced and difficult to get exactly the perfect breakfast that you would like. change it. apart from these two problems a very very nice hotel - but please manager: re-think this policy. bw roar maagaard physician and associate professor of family medicine university of aarhus denmark.',not_happy
id39179,' myself and my husband stayed at the affinia manhattan for - nights. i have to say that it really was a fabulous stay. the hotel is in such a perfect location - - blocks from macy is -- minute walk to time sq and subway - blocks away. the suite room was epreessivly big and so comfortable. the beds are to die for!!! we both loved our stay here and will definitley be going back to the affinia manhattan for our next visit.',happy
id39180,' the muse is a beautiful hotel but the customer service absolutely sucks. i will never stay here again. the concierge and front desk folks are jerks and the only wonderful person on staff was cliff who was very accomadating courteous and respectful. the rest of them have no idea what it means to be customer-service oriented...they have no manners class or respect for their guests. i was shocked to be treated the way i was at this hotel. the marriott is a much better choice.',not_happy
id39181,' just had an overnight from late arriving flight and early departing. checkin smooth room fine (not cheap at $--- but guess they are entitled to leverage their superb location!) and a great night is sleep on awesome bed-linens. my pet irritation in business hotels is those that charge for internet access - i often will choose another on that factor. anyway i commented negatively on that at checkin and the helpful and welcoming javier on the --pm front desk immediately indicated i should just go ahead and use it and he would credit the $-- odd on the room a-c... excellent customer relations... quick shuttle to the terminal in the morning if the walkway too much with luggage. id overnite here again.',happy
id39182,' great location and great front desk clerks. the lobby and attached restaurant were beautiful. the room was ok. i saw a large insect in the bathroom.',not_happy
id39183,' we are currently staying here... my husband is in a conference...we arrived on sunday around -pm to find a lobby full of people. we found the computer down and they could not check anyone in...my husband worked some magic and got us a room to at least change clothes as we had to be in malibu for a dinner meeting...they were gracious in offering a room where we kept our luggage until our return from malibu...we came back at -- pm to find the computers had just come back up and they moved us to a new room on the --th floor...overall an ok hotel. lobby is nice and you can get free internet in the lobby for -- mins at a time...there is a shuttle which will take you to manhattan beach and some shopping centers for - bucks just outside the hotel. the rooms are in need of an update. the bed was nice but the bathroom was dirty and someone else is hair on the floor...i went to use the robe and it had someone else is makeup on it...needless to say i did not use it. i probably would never stay here again unless there was another conference he we had to attend. daily grill is a nice place to eat and we have eaten there every day. they have a very nice happy hour. :)',not_happy
id39184,' location is certainly excellent. close to the f line streetcars as well as the cable car. ambiance is outstanding as well - very snazzy maritime theme. brick walls wooden joists in the ceiling etc... check in efiicient smiles everywhere luggage help was outstanding. the suite was huge - dining table couch a couple arm-chairs a mini bar in one room and a very large bedroom with a king size bed and a loveseat in the other. sizeable bathroom with a jacuzzi tub. very clean attractively decorated. everything is quite impressive except several issues that were intrinsic to the hotel and several that i suppose just didnt work out as well as they should have in a - star property. first of all noise from the street is seriously annoying. not much sound isolation there and it would certainly be a plus since the hotel is located on a busy street on the wharf. there isnt much sound isolation between the rooms either. sitting in the living room you could easily hear conversations next door every step in the room above was resonating throughout my suit. it got to the point that i was about to call the front desk at -am because the upstairs noise was getting too disturbing but the people up on the forth floor finally went to bed so i could sleep too. one of the reasons i got the suite was for jacuzzi. it did not work throughout the three days of my stay there. front desk was notified twice and at some point i figured that someone came up to look at it - my things in the closet were rearranged to access a panel in the back but the tub still did not work. at the checkout i noted this to the front desk personnel but did not get much of an acknowledgment of the issue. as a matter of fact the hotel sends you a survey after the stay which i filled out and actually got a response back with an apology and the usual words that is not how we normally do things around there hope to see you back. finally the bay view suite had only two windows that faced the bay - one in the bedroom and one in the bathroom all others faced another building. so in other words there are many positives here with the largest being ambiance and location but i have encountered an issue that i am sure doest arise every time (jacuzzi) as well as issues that are native to the hotel itself (unacceptable to me level of noise and the bay view suite with only a small part of the suite actually facing the bay). although everyone is experience is different and in general i find kimpton properties very comfortable i am unlikely to stay at the argonaut again.',not_happy
id39185,' very nice clean hotel with a great location... the staff was great and we couldnt have asked for a better trip! thanks',happy
id39186,' this was a terrific hotel. the staff was very helpful and the room was better than expected for the price. one of the biggest perks of this hotel was the fact that it was inexpensive and you had our own bathroom! the location is a little bit from downtown manhatten but that really is not a problem. the c subway takes you to ---th avenue which is about - blocks from the hotel! easy walk! our room had a balcony that overlooked central park. we could not have asked for a better more reasonable place to stay. there is also a great little deli down the block for a quick breakfast. lunch or snack to take along. the worst part about this hotel is the tiny elevator. we were on the --th floor and after visiting and walking around nyc all day i really didnt have the energy to take the stairs. i just prayed everytime i got in that it made it made it up and down. it did without a problem! the weather was very hot when we went and the air conditioner in the room was awesome. we even got too cold and had to turn it down. we will most definately be staying here when we return!',happy
id39187,' stayed there one night for a convention. it is ok nothing special. it does connect to the convention center which is nice. the bath room ceiling paint was pealing. i didnt notice until late at night when we got back to our room. i told the front dest about it and said there was nothing they could do about it that night. i understand that. it was --:-- pm. but they really didnt care the next day either. wont be staying there again.',not_happy
id39188,' magnolia rates vary widely. if you can book it for $--- or so it is a bargain. over $--- and there are better places to stay (icon). it is a neat old building (former newspaper delivery station). the desk is professional and the rooms are nice. the roof-top pool is nice. food is good enough.',happy
id39189,' found this hotel on a discount site. booked a room for - people for two nights. when we arrived i was told that they had us in a room that had - king bed for - people. after a bit of discussion they solved the problem for us. moved us to a room with two beds. the clerks at the hotel are extremely nice. each morning while we were eating our free breakfast they would come around and speak to the guests. made you feel like they enjoyed having you as a guest and not just a $ sign. the breakfast consists of: eggs bacon toast cereal juices cinnamon rolls and various other items. the scrambled eggs are not the best but everything else is good. there is a chili is in the same parking lot. all other food options are a bit of a drive. the hotel is located in a business-industrial area. the rooms are nicely furnished and clean. the pool and spa are very nice and good for small children. if you can get this hotel for a good price dont hesitate.',happy
id39190,' we enjoyed our stay there again -nd time in - months. staff are extremely helpful and friendly and the rooms are always clean when we have been there.',happy
id39191,' our stay at the park hyatt was absoulutely wonderful. the staff was very friendly and were always willing to help out. when we first arrived the check-in was very quick. they even asked which newspaper we would like!! our room was not ready so they stored our luggage free of charge. when we got back we found that our room was by the elevator. however during our whole stay we never heard the elevator or anyone else come through. we also found bath crystals and soothing crystals in the bathroom. there was even a little tv with hidden speakers under the sink and a seperate table with a stool. the bathtub was very spacious but it took about -- minutes for the water to fill up half way in the tub. there was a very nice lounging chair with a foot stool. the beds were very soft with very comfortable beds. there was complimentary fresh fruit and bottled water. by far our favorite part was the huge window seat. it was very comfortable with pillows on both sides. we also had an excellent view of the lake and the water tower. the gym was fully equipped with personal tvs and towels set out. there was bottled water available with fresh fruit also. we also found raspberries in one pitcher of water and blueberries in another pitcher of water so it would be flavored. there were also cold towels available too. the pool was marvelous as there was plenty of seating. there were even toys available for the kids. however the jacuzzi was kind of small. there was even an outside porch like place to sit out and read. we went to nomi restaurant for breakfast and there was a wonderful selection of foods. the hotel was in the middle of everything with the american girl store across the street. the water tower place was kitty corner to it and so was the john handcock building. the magnificent mile was right there so walking along it was very convenient. ghiradelli was also close by and we enjoyed going there at night to have a dessert. overall the stay was great with excellent service.',happy
id39192,' the pacific plaza is a good deal in the heart of downtown seattle. the rooms are small but nicely decorated and extremely clean. it is comparable to many other landmark hotels with small rooms -- charming and pleasant. seattle is a fantastic city with not many inexpensive lodging choices. so this makes the pacific plaza quite a glorious find. the service was incredibly friendly and knowledgeable. i had a great stay at this hotel.',happy
id39193,' this was our second visit to san francisco and we didnt hesitate to re-book columbus motor inn - we think we even ended up staying in the same room! it is in a great location within walking distance of a lot of the main areas to visit. the room was getting a little dated but very spacious and clean. one of the main reasons we originally stayed here was for the complimentary parking which there was plenty of. taking this and the room rate into account this hotel is great value for money and wed definitely stay there again!',happy
id39194,' i stayed here over the labor day weekend. a wonderful hotel located within walking distance of the riverwalk. i received great service including turndown service each evening. the rooms were spotless and very well decorated. i will definitely be back!',happy
id39195,' outstanding top-end hotel on the riverwalk. excellent service & facilities ranging from room to rooftop pool & fitness center. centrally-located to most rw features & alamodome.',happy
id39196,' it is heyday has passed. the rooms are aweful. and with nyc night temperatures hovering in the --s i had to call several times each night for heat. an abysmal experience for sure! youve been warned.',not_happy
id39197,' typical hampton inn - clean comfortable facility and very nice staff. the breakfast buffet was decent as well. the location is the main selling point for this hotel as it is situated close to the space needle with easy access to the highways downtown university of washington etc. overall a good stay.',happy
id39198,' wow... what a concept keyless entry works like a charm. come and go when you please absolutey gorgeous rooms huge suites with kitchens state of the art flat screen tv is full kitchen. unbelievable. the even provided an air bed for our child.... stay was fantastic.. we loved the inn... highly recommend it. location location... walk to everything',happy
id39199,' talk about opening the door and stepping into a horror movie!! my sister and i - two middle aged women - took a trip to see elvis and we booked this hotel on line looking at the great pictures! wow now that was a mistake. we got there late about --pm you go around a very scary curve under what seems like a wall in a dark black area in what i would say is a very run down part of memphis. the hotel was in a very desolite area with some lights. my sister stayed in the car when i went in to see if we were in the right place. the two very young girls at the desk were not so friendly stumbled to answer questions of the area and seemed very uninterested in anything i was bothering them with. so i check in and go get all are stuff and my sister we have to go into this -- year old elevator that some guy had to mess around with to get it to open. i did not want to even get in it it smelled like musk. so we get up to our floor and roll out our stuff to bump into about - people on the balcony we had to manuver around as they were just drinking and parting and i dont know what? not happy about that at all we said ok lets just look at the room in we go and neither one of us wanted to touch anything the tub was still dirty the light in the bathroom didnt work and the toilet was dirty. the only good thing about this was they gave me our money back. quickly! we spent - hours trying to find another hotel in memphis - which is a bigger story! we finally settled for the holiday inn airport - all inside very clean - nice people but you can hear the airplanes at like -am and -am. oh well better than motel -!',not_happy
id39200,' the traffic noise i was able to hear from my room was louder than the noise at any nyc hotel in which i have stayed in my lifetime (and ive probably stayed ---+ nights in nyc not including a short stint where i rented an apartment in the city for a couple of months). my guess as to why the noise was so bad was that i was given a room on the -rd floor that was situated on a corner overlooking madison and --th so i could hear the noise from two different directions. (i called the front desk a few minutes after checking into my room to ask for a room on a higher floor but they told me the only room available was one that was on the -th floor so i declined to switch although in retrospect it might have been worth a shot). even though i had an important business conference to attend in the morning i couldnt fall asleep until about -:-- a.m. (the only thing that helped was a sleep-sounds app that i downloaded using the hotel is free wi-fi). then at -:-- a.m. i woke up to the sound of faucets turning on and off water from the room above mine (it was so loud that i literally jumped up thinking someone was in my room). this noise continued for about -- minutes--- the water turning onnnnnnnnnnnnnn the water turning off the water turning onnnnnnnnnnnn the water turning off etc. i didnt fall back asleep until about -:-- a.m. and i had to wake up a short time after that. needless to say i was exhausted at my conference the next morning. i do not recommend staying at this hotel unless you can guarantee a room on a high floor and-or a room that does not overlook madison (and even then i am not sure how to deal with the problem of the noise from the faucets). it would probably be a good idea to also avoid a corner room. on the positive side the room was decorated nicely and the bed was relatively comfortable ( the rooms had clearly been remodeled recently). i just wish the hotel would have invested additional money in insulation-soundproofing.',not_happy
id39201,' i stayed at the hudson in june ---- and really hated it. the hotel common spaces are beautiful to look at but that is really where the positives end. the rooms are amazingly small and noisy - the service is non-existent - and there are absolutely no creature comforts to be found at this place. a marriott courtyard is more practical and comfortable.',not_happy
id39202,' my family is not new to traveling and are always looking to a good deal as we usally are out like most travelers looking at the sites. we were a little concerned with some reviews. this is our -st trip to dc and we would stay here again in a heart beat. the location is perfect to all the monuments the sub ways is - min way and having cvs (store) next door was perfect for stocking up our room with food. our family of - ate breakfast everyday in our room and saved -- to -- buck everymoring doing so. if you havent been to dc burgers are even -- bucks. rooms were spacious we did have troubles with - heater but was our fault. the extra space was awsome as all the walking we spent more time in the room than usual as we ended our day earlier than most of our trips as the boys could only walk so far us too really. rooms were clean maid service was perfect towels linen zero glitches. resturants were not too close but staff has a list of delivery spots which all were great pizza and chinese. on you way to the subway there is some resturants and doughnut shops so there is food next door (- block) is subway sandwich starbuck and another coffee house just past starbuck which was better. will recommend this hotel to friends and other family.',happy
id39203,' great location great service great convenience great oasis',happy
id39204,' the marriott renaissance hotel -- is caught between - brand images. i was in nyc for a wedding. this hotel was booked by the wedding party but its bad for elderly visitors. its trying to be a hip hotel but has the brand of a renaissance? the lobby area is a waste of space--requires that visitors proceed up an elevator - floor exit and then get on another elevator to go to the rooms. it was very confusing and inefficient. this hotel could learn alot from the san francisco marriott renaissance park -- hotel which does it right. service was slow. coincerge pick up of phone calls took after - minutes on hold times. the modern fixtures in room are inefficient--hip circular sink design does not drain promptly its impossible to fill a water bottle from the sink. on the positive side--the coffee self service in room aveda products ihome and ice machine are nice touches.',happy
id39205,' this hotel is great it is clean nice and neat it has small rooms and shared bathrooms but that is ok this hotel is all about the conservation of water and a porcion of the proceeds for hotel guests is donated by the mosser family to reforestation of rainforests literacy and educational projects plus it has a recording studio isnt this great!. it is right in downtown like - min from chinatown the metreon with movie theaters and shops is right across the street the bart station is close too. downtown sf is cool but there is a lot of homeless people but from here you can take a bus to anywhere in the city(if you can do not rent a car parking is hard and sometimes expensive) plus the bart can take you to the airport for $-.--(from the powell station fares vary from station to station) which is better than taking an expensive taxi you know? thank you very much for reading my review.',happy
id39206,' this was the third time i stayed at sportsmens and i enjoyed it as much as ever. this place is in no way luxurious and as has been pointed out by several reviewers rather old. however i still find it really pleasant to stay here because the place has everything that you would need for a comfortable relaxing stay. you will find a restaurant that serves traditional american food regular and reliable room service a clean swimming pool fairly large rooms each with an ample-sized balcony friendly staff... honestly i cannot really think of what else to ask for! i sometimes wish that there were fewer of those entertainment events in early evenings by the pool but even they do not go on and on forever. in short it all works here at the sportsmens.',happy
id39207,' stayed here only one night and it was a good location to get on our ship the next day at pier -- which was only about - minute cab ride away. hotel room was lovely and staff were attentive. only a few minutes walk to fishermans wharf with lots of shops and restaurants on the way. will stay there again!',happy
id39208,' the staff was very nice. the rooms were average. the value was below average. room service and movie rentals were extremely overpriced for the quality. i was there for a conference and the organization off the beverage and food stations was poor. the location was good but everything else was just okay.',not_happy
id39209,' stayed here for first time on december -----. upon arrival was greeted nicely by staff. room was not ready (we arrived early) so they stored our luggage for an hour and we went to sightsee in times square which is around the corner. room was small although not as small as some i have stayed in. it was very clean. housekeeping was great each day. staff always welcoming when entering and exiting the hotel. breakfast was basic but very good. toiletries by aveda were great. would definitely stay there again and recommend to friends and family.',happy
id39210,' great location. the rooms were clean and the beds comfortable. the bathroom was updated and very clean. the view from our room was excellent. staff was accommodating and friendly. triple a discount was appreciated. i would definitely recommend this hotel.',happy
id39211,' ive stayed many times at this homewood suites and normally i would provide a - star rating. the support staff wasnt as attentive and friendly as it has been in the past. the door key to my room stopped working when i notified the people at the front desk it seemed like i was inconveniencing them they reprogrammed the card i walked all the way back to my room and it still didnt work. again at the front desk little support from the staff and no apologies for the inconvenience (they created - new cards for the door and this time it worked). its the little things that bump up the ratings and they were missing on this trip. overall the hotel is clean the happy hour food and drinks (---pm) are great and so is the breakfast. i will stay here again but hopefully the staff can be more receptive and friendly.',not_happy
id39212,' this was a very pleasent hotel to be in. i travel all over the place for business and i felt right at home here. they have a marketplace that you can pick up items from if you dont feel like going out and you can even cook in your room! they provide free internet service in the room they have laundry facilities and the staff is extremely helpful. the rooms are clean and functional. this was the first time i have ever posted a response for a hotel...',happy
id39213,' considering the price the hotel was ok. biggest problem was noise because my room was close to the lobby. however i turned on the airconditioning fan and it blocked out the noise. the only other problem was the shower only gave cold water or boiling water i was unable to get a reasonable temperature. the tub was grungy so i did not want to take a bath. the staff were lovely to me. i am a senior citizen and they helped me with my luggage (no elevator) and also lowered the volume of the music in the lobby at my request. i would stay there again.',not_happy
id39214,' we had intended to stay on the other side of fort worth but when we arrived at our hotel we were not with the area. there is road construction everywhere you go in dallas-fort worth but based on the reviews we decided to try the fossil creek area. the construction is there also but the area is very nice! the hampton inn and suites was much cheaper than we expected and our king bedroom was huge had a nice refrigerator microwave countertop with sink. the room was immaculately clean large screen television and comfortable bed. the staff was wonderful and great about helping us navigate around the construction zones to get us to the tourist sights. the breakfast bar had lots to choose from and the sitting area was very large so you didnt have a problem finding a table. if you are near fossil creek dont hesitate to choose this hampton inn!',happy
id39215,' we were able to priceline this room and got a great deal. the room was clean and nicely decorated i wish it had a fridge but we lived without one. just like previously stated reviews the parking garage is a nightmare insanely narrow turns and tight spaces was glad to be in a car. parking was -- a night which is typical in a city like this. but the service was good we had no issues. the little italy market was right outside on sat. mornings and that was a lovely surprise. for the price we paid we would definately stay gain.',happy
id39216,' stayed here for - nights in september ----. the location just off union square is excellent with market street just a few minutes away for access to the muni and bart transport systems. for shopaholics loads of fine shops around. plenty of restaurants in the immediate vicinity and chinatown is barely a - minute walk away. the rooms were surprisingly large with a fine large comfortable bed. the standard of cleanliness and housekeeping was also good. we heard no street noise on the --th floor excepting occasional emergency vehicle sirens. the only negative comment i have of the hotel as a whole is that we felt the rooms themselves could do with a makeover – seemed a bit on the tired and dowdy side. i was especially surprised to see an old fashioned crt tv – we’re more used to lcd tvs these days. we enjoyed the very excellent bar on the top floor (--th floor) where the views were quite stunning. a good drinks menu but we never had a full meal in the restaurant preferring to eat out although we did enjoy a pizza on our first evening after an -- hour flight as we were tired but not especially hungry; it was fine. bar prices were not too expensive considering the status of the hotel and the location so we used it quite a lot. we always found the staff to be very helpful and attentive. in all an excellent stay and would definitely stay again.',happy
id39217,' i wasn’t sure exactly what to expect from this hotel given the professional pictures online. it could either look like a carnival or look really stunning. much to my pleasure it was really stunning on the inside and the professional pictures did this property no justice. everything in here is immaculate and well designed; the entire place looks brand new or completely renovated. our car was whisked away by good valet service and we made our way up for a very fast check in. our reservation was in perfect order and everything was great! the reception worker was prompt professional and efficient. the location of this hotel is superb as you are right in the middle of great shopping and a short walk from the water taxi which takes you to navy pier. the rooms are very “executive” looking and are probably best for companies or businesses hosting events. the bathrooms are clean but small and not super luxurious by any means. the beds and bedding is just average as well as the décor. i have to say the rooms are adequate and comfortable although no “wow factor” necessarily. we had a beautiful floor to ceiling window view of the city and that was probably the most memorable aspect of the room. the rest of the hotel is very spacious and nice. there is a bar in the center of the lobby perfect for congregating and meeting up with friends. a lot of people would sit around there drink and watch the game. it was very trendy cool and sophisticated. this hotel would be perfect to hold conferences or business meetings. if you had a big reunion to plan or a large party it would be great for that. i had the privilege of having lunch in the marriott restaurant upstairs with friends. everything that came out was well priced (i.e. not a huge hotel price rip off) and looked up to par as far as presentation. everyone liked their food and what they ordered more or less. although we didn’t eat at the hotel restaurant again i would have. everything was great. the only downside is i found the elevator system a bit confusing. it is easy to get turned around or trying to figure out which elevator goes to which wing etc. other than that it was a really good experience at this hotel and everything was very well done. i would stay here again and recommend it to others.',happy
id39218,' we have just returned from a weeks stay at the hilton garden inn and could not recommend it highly enough. it is in a great location in the heart of the theatre district and only - block away from times square. the best restaurants are located on --th street between -th & --th avenue so again easy to get to. buy a - day hop on hop off bus ticket from viator - grey line. you need to change your email confirmation for a ticket but this office is just down the street and the buses go every -- minutes.',happy
id39219,' i have been in this hotel several times when it was under the days inn banner now the name is different but it remains the same in fact it has improved several things are changing including new flat tv screen just started to be installed service is friendly rooms are good size and clean i know it is not a - start hotel but it is good for business stays and families',happy
id39220,' we spent three nights in the hotel and had two rooms. in general the inn is fine - but other than proximity to the ballpark it is difficult if not impossible to find anything very positive to say abou this hotel. the service - restaurant front desk valet - are not very efficient (the cleaning staff was very nice). the employees get through their tasks without much efficiency or many smiles or greetings. the rooms are pretty comfortable (good beds and good pillows). the other appointments are pretty basic (more in line with a hampton inn). the bathrooms have some silly design flaws (you will always have a wet bathroom floor). the restaurant is poor. the service is marginal and the food is bad. the breakfast buffet is pretty bad. unfortunately you lack other restaurants in walking distance. the hotel operates a shuttle - which certainly helps - but you have to call in advance and then wait (-- minutes) but it shows up and the drivers are courteuous. the takeway - if proximity to the ballpark is your number one concern - pick this hotel. if you are going to measure the hotel on any amenity - i would take a pass and stay somewhere else in the future.',not_happy
id39221,' service is not great at all in fact on verge of rude... lobby is pretty but small yet beautiful. rooms are very well put together. i would say this is a great hotel for the -----+ set considering the design. it just looks like the kind of hotel that middle aged and older adults would enjoy. room was comfortable yet felt a bit pretentious or maybe geriatric in a way. this hotel felt like a hampton inn or a limited service hotel b-c there didnt seem to be much beyond the room that would make this a - star hotel. let alone a - star (as it is on priceline!). location is superb and the hotel is pretty comfy especially for the older traveling set. room service food was excellent by the way. i would say this is a major benefit to the hotel!',not_happy
id39222,' the rooms were fine. but the reason you stay at an airport hotel is for the convenience of getting to-from ohare. they claimed they had a shuttle every half hour. but we waited -- minutes for a bus when we arrived and the morning bus was very late as well. they didnt seem to think it was a big deal but the line to get on the shuttle was huge and people are were very anxious about making their flights. the charge way too much for what they offer.',not_happy
id39223,' we stayed at this hotel the weekend that hurrican irene hit and ended up extending our stay by - days. the hotel and restaurant staff went out of their way to make us feel comfortable especially my -- year old son. when the airline added a flight monday and we checked out early afternoon they did not charge us for the final day. we will be back and forth to boston and will definitely stay here again!',happy
id39224,' from the front door greeter to the check-in clerk; to the bar and dining staff as well as the management of the hotel we were treated superbly by the staff of this conveniently located hotel. in this age of impersonal hotel venues this is an exceptional spot to see the city!',happy
id39225,' ive been to san francisco dozens of times for both business and fun. while there i always spend a good deal of time in the castro have walked by beck is and always thought it was a neat looking place. so i finally decided to try a stay there. beck is is a motel. kind of like one you may have stayed in with your parents on a drive to visit grandma. it is kind of kitschy but a very cool place. i stayed in one of the king deluxe rooms in the back but im sure all the other rooms are just as good. it is clean decent bathrooms comfortable bed. the staff is very pleasant. the guy who checked me in on saturday night was really pleasant and very cute :) this is not a fancy place by any means but it is well kept and i felt perfectly safe there as well. id heard things about beck is in the past. that it was a party place lots of gay men doing their thing hustlers. this could not be farther from the truth. it was quiet with a mixed bag of clientele. now im sure during pride folsom fair halloween etc. it is much more lively but then who would mind that? the location is great! in the castro. lots of restaurants around. plenty of other conveniently located stuff like a deli stores cleaners - everything you would want or need. and it is away from downtown-union square and all the tourists and street panhandlers. i highly recommend it if you like the castro like being away from the touristy areas and arent looking for a yuppie fancy schmancy place.',happy
id39226,' we chose this hotel because it looked like a simple but polished affordable boutique hotel in a great location. you cant be right all the time i guess. the major problems were: -) there are no views from any rooms unless you enjoy the sight of garbage skips and dilapidated buildings. -) the service is more fawlty towers than kimpton boutique . you get slicker friendlier and more professional service from a cheap motel. room service from the adjoining restaurant was excellent however. -) the whole hotel is a refitted crumbling old office block (or similar) and it shows. first the colourful glass exterior facade of the photos is just that - a bit of icing stuck onto the entrance of a mouldy old cake. second the doors and bathrooms of the rooms havent been properly replaced - the bathroom looks great in the photo but beneath that (thin and cheap) granite countertop is a plastic support torn wallpaper dated and stained marble tiles left over from whatever existed before the refit and the toilet basin-bath-shower are old wonkey and unappealing. -) the lights are so dim that we had to buy a torch to see into drawers-cupboards. -) said drawers-cupboards were rather lacking in number too - - tiny drawers is beyond a joke really. -) in-room stereo and complimentary relaxation cds? try you can play a cd through the tv if you want sir. -) this was our first time in d.c. just here for the sights shopping and restaurants. although the hotel is close to union station we quickly realised this isnt as good as it sounds for a hotel location. the far end of the mall is a very long walk away and the metro to the mall or georgetown for shopping are on different lines. (note to londoners - us metro is arent the underground - waiting for the next train is frustrating changing lines is an ordeal!) -) the corridor decor - my oh my. something didnt quite come off according to plan there especially coming from the nice lobby downstairs. ill leave it as a surprise for those that dare to stay here! the good points: -) the lobby area was nice if not spectacular. they kept locking the seating area they show off in the photos though and after the -rd time of asking to unlock it with grumpy faces in response we gave up. -) the room furnishings and bed were nice though definitely not the bathroom! -) close to union station and quite close to the capitol end of the mall. -) room service was rather good - they have cheaper options than the $-- mains they only list on the menu though good job i decided to ring up and ask! club sandwich and fries if you dont want to splash out is definitely recommended. if this was $----night id say it was a very good choice. for nearly twice that (and sometimes a lot more) it is just not worth it. dont go expecting luxury or planning a special occasion youll be disappointed.',not_happy
id39227,' loved this hotel. room service yummy bed comfy great location service nice. we had the king suite and it is great ... lots of room to move. nice semi-separate living area for when i woke early and hubby was still snoozing. we will definitely come back. only minor complaint was that there was no bell man when we arrived after midnight to check in.',happy
id39228,' we stayed here from ---- - ----. the hotel is easy to get to off highway ---. highland blvd. is a very busy street so turning left out of the hotel parking lot is almost impossible you have to go another way if you need to go north on highland like if you are going to universal studios which is not far up ---. the hotel is very new and is therefore very clean. the staff was always friendly and always greeted us warmly with a smile - the front desk staff the parking attendant the maids and the breakfast buffet custodian everybody. the lobby is tiny and only consists of the front desk. everything else is on the -th floor which is good for security purposes. there is a convenience store and a few food places across highland but i felt a bit uncomfortable going there because there are bums that hang out in the parking lot. however they did not bother us for handouts or harass us in any way it is just a little disconcerting that they are around. the location of the hotel is very convenient to hollywood blvd practically around the corner from the famous graumann is theater. be aware that it is an uphill walk back to the hotel from there but it is only about - - - blocks. you can find lots of places to eat there too - we went to the disney soda fountain for an ice cream treat right at the corner of highland and hollywood yum! our room was an executive queen suite which was a very large room for a family of four and probably fit - comfortably. it was offered to us at the same price as the standard two queen room so it was a good deal at the time. there is no separate living room just an arched wall separating the beds from the sofabed. the sofabed being new was in good shape and not lumpy or uneven. when opened there was still plenty enough space to maneuver around. the queen beds were wonderful and i liked that they provided lots of pillows on the beds. i added photos of the room so you can see how it looks. we were on the -th floor which was the best get a room there if you can because all the amenities are there - business center pool and free breakfast buffet. our room was in a corner of the building and was a few steps from all the amenities and i felt safe letting my -- and - year old daughters run out to breakfast alone to grab a bite in the morning while i finished getting ready. even though our room was right along highland blvd we never heard traffic noises and like i said it is a very busy street. i wasnt expecting much from the breakfast buffet because it was free but i was pleasantly surprised. every morning there were eggs bacon or sausage an array of bready items (bagels bread muffins pastries cereal) juices milk and coffee-tea. a very decent start to our day. we really enjoyed our stay here and would definitely recommend this hotel. i would stay here again if im ever in los angeles.',happy
id39229,' this place was horrible. i am an austin resident and a friend of mine was coming in from shreveport. i decided to get a room for us for the weekend and because of the location of this hotel there is alot to do i thought it was perfect! i have slept in alot of hotels in my life and especially most recently. this is by far the worst i have ever come across. the staff is unprofessional for one. two when we got into the room an immediate odor stopped us in our tracks for a minute and we just looked at each other. we walked in to the fowl stench of this room and it was absolutely horrible and just got worse throughout the room. we checked in a little late and didnt feel like checking out. we could not bare the smell anymore so we went across the road to cvs and i picked up some febreeze and a couple candles (that has to say something!!). the bathroom was absolutely disgusting!!! the toilet bowl was not clean (or at least it didnt seem to be). needless to say the first thing i did in the am when we awoke was call to front desk and cancel my -nd night. i booked this through [--] (which i will never do again they are not good either). i will say one positive thing about this hotel i was afraid that they were going to try to charge me for the -nd night when i went to cancel it...and they didnt thankfully. we rented a room at bradford homesuites...they are wonderful and this is the -nd time i stayed there...i reccomment them completely!!',not_happy
id39230,' this hotel is right near the white house and the national mall but it is also right by an extremely loud nightclub so if you stay here be sure you are on the quiet side of the building at least if youll be there on the weekend. the rooms are clean but small. the space is used well but the bathrooms feel a bit cramped. the mattresses and pillows are good but the rooms either have one queen bed or - twins that can be optionally joined to make a king. if you are over - feet the twins feel a bit short. the rooms are well-maintained but nothing special in the way of decor - kinda like staying in an office space with beds instead of a table. the night before arriving i called to ask for a room with - beds and was told theyd put that in. however when i arrived on friday they put us in a room with one bed and when i went back to ask about it the manager was helpful and switched us but said there was nothing about it in my reservation. and he moved us to a room with - twins on the loud side of the hotel: we were on the side near the nightclub. the pounding music woke me up and kept me up for more than - hours. i eventually called the main desk for help and they said theyd call the club and offered to switch us to a different room. i didnt want to switch at that point because my child was sleeping better than i was and i didnt want to disrupt that. i dont know whether they called the club or not but it didnt seem to have any effect. eventually i called the police (via dc is ---) with a noise complaint and was able to get to sleep around -am. the next morning i found a note from the manager under the door apologizing and comp-ing us on breakfast. this was a nice sentiment but given that they were obviously aware of the nightclub problem they should have put us on the quiet side in the first place. the next evening we switched rooms to the quiet side of the hotel and had a vastly better experience - no noise slept solidly. breakfast at the restaurant downstairs was unimpressive. the french toast was inedible the eggs and potatoes your standard cafeteria-style fare. pastries-croissants were better. all-in-all this hotel didnt earn its -.- stars - there are probably better choices.',not_happy
id39231,' we stayed at this hotel for - nights from the --th jan. when we checked in we were informed that a room was ready for us but we were advised to wait for one which wasnt near an elevator. it only took an extra half hour and we were so glad we waited and thankful to the reception staff for the advice. the room was a good size. the bathroom was small but ample. the room was clean. you could hear people walking up and down the passageway and people in the next room on the phone but i do think he was speaking rather loudly. we were lucky to be on the --th floor so didnt hear the traffic but could still hear construction work one night (with widow closed) but nothing too bad. the room was very warm and the aircon was noisey so we just had the window open. the room was cleaned everyday and there is a safe to use and also safes in the lobby. the location of the hotel is superb - min from broardway - min from times square about - mins from central park. we didnt eat in the hotel and really only used it to sleep. i would recommend this hotel to people who are touring around and not planning on spending too much time sat in after all if your in nyc then why would you sit in? the concierge staff were very helpful and looked after our bags after we had checked out and sorted us a car for our journey back to the airport. overall a very good stay for a reasonable price and would stay there again.',not_happy
id39232,' we stayed for - nights and absolutely loved this hotel! the location is perfect. the staff is extremely helpful. the breakfast was really good.... something for everyone. the rooms are spaciouscomfortable and clean. we will stay here again the next time we visit chicago. kids loved the pool ..it isnt huge but as long as it wasnt too crowded it was nice. managers reception appetizers seemed skimpy but people seemed to enjoy the free food. looked like most nights were pretzel bites crackers and chips. restaurant attached to hotel had ok italian ....pizza and salads. overall the experience was one of the best family trips weve taken.',happy
id39233,' stayed with a friend for - days and could not find fault with anything. excellent location extremely comfortable very helpful and pleasant staff and excellent value for money. couldnt have wished for better..would have no hesitation in recommending this hotel and certainly if returning to chicago wouldnt stay anywhere else. a big thank you to all the staff.',happy
id39234,' ive stayed here a few times over ---------. the one negative experience was a one time situation involving a complicated refund. it all worked out in the end but it was pretty labor intensive to resolve. apart from that my day to day experience at the hotel has been great. very presentable attractive rooms nice facility w-pool-jacuzzi. gym is undergoing renovation and the worn elliptical machines are being replaced. good breakfast cheery service located close to restaurants nearby and johnson space center is a close drive. im looking forward to my next stay here!',happy
id39235,' this is an excellent holiday inn - great location for walking to many museums and attractions - within walking distance to the capitol library of congress the national air and space museum and many more areas. rooms were very clean and the beds were comfortable - after being out all day and doing alot of walking always came back to clean room and plenty of clean towels. there is a starbucks in the hotel as well as a gift shop and a mcdonald is a deli and a cvs just doors down from the hotel. there is a nice bar with a small menu and a wonderful restaurant with a breakfast and lunch buffet and had a nice selection at each meal. the area surrounding the hotel feels very safe and clean. we used old towne trolley for - of the - days we stayed at the holiday inn and it could not be more convenient - the trolley picked us up at the door at -:-- and we got dropped off at the door at about -:-- - overall we were very satisfied with this holiday inn and would definitely stay there again!!',happy
id39236,' thank you candice and tony for making my stay amazing. overall everyone was amazing but they both stood out for their genuine caring gestures to make us feel like we are home . cant wait to come back :) i could have done with out the tv turning on by it self at - am.... lol',happy
id39237,' once hyatt have finished their magic. right now the rooms are tired and the restaurant is pretty poor. the bones of the hotel are great though and i reckon this could become my go to hotel once the renovation is complete. i do hope they can deaden the sound a bit more from outside the siren wailing ambulances from the hospital across the road are pretty frequent',not_happy
id39238,' i was a little nervous about trusting the trip advisor reviews on this hotel because there were so many written by one-time reviewers . i am to report that we were very pleased with the hotel and especially the location as my husband was in boston for a conference. the hotel is the perfect location a very easy and pleasant walk. we loved being right on the edge of a neighborhood. the room was beautifully decorated and it was great having the sitting area and small kitchen. the bed was okay - not the most plush night is sleep but not horrible either. we would definitely stay again and highly recommend!',happy
id39239,' i recently stayed at the americas best value inn in downtown san diego to catch some padres games. the lobby area is small; but did have some small comfortable sofas. i wasnt expecting much when i first entered my room; but was pleasantly surprised. the room was small; but very clean and had all the amenities you would need. flat-screen tv with numerous channels microwave fridge coffee maker with coffee and iron with ironing board. good sized closet. the bathroom was also small; but no problem in moving around in. large shower - no sink in the bathroom but this was ok as there was a kitchen style sink in the main room for brushing teeth shaving etc. the hotel appears to have undergone major renovations recently and everything appeared new and that word again - clean. comfortable bed with - pillows. a bus route ran right by the hotel heading toward the downtown area with easy connections. the hotel is not actually downtown per se although it is titled as such; but more to the north in a quieter area (close to balboa park) and a mile from the gaslamp area. still a pleasant walk to the downtown area for someone of average fitness or hopping on a bus if you dont have a car as i didnt. now for the bad news - this hotel is close to the airlines flight path and you can hear planes flying close to the hotel. surprisingly you get somewhat used to it - at least i did - and the flights are less frequent the later it gets; but i also used my earplugs when i went to bed. very pleasant and relaxing courtyard with a fountain benches and numerous aromatic plants. they also had a complimentary breakfast; but i didnt partake of this service so cant comment. all in all great value for the money and if youre not looking for something extravagant; but for a serviceable and clean place this is it.',not_happy
id39240,' we stayed here when we went to a concert. it is conveniently located within walking distance to the sports stadiums. the room and lobby were both very clean and modern. the staff was also very helpful.',happy
id39241,' i stayed here during an overnight business trip august - – - ----. the hotel lobby and the lobby bar are very elegant. i didn’t have time to go in but i could see that the lobby bar offers a fantastic view of the chicago river area buildings. however the room was the same as standard $--@night holiday inn’s rather worn out and not close to the same standards. after struggling with driving and parking in the area i just left my car in the hotel lot ($--@night) and walked back and forth to the building i was working in. i had no problems walking back - blocks at -am after a long day. the staff was ok. some were good and some were not. one desk clerk gave me a runaround getting the parking ticket stamped (so i could come and go without paying another $--) which required a return trip back to the lobby (the lobby is not on the ground level you have to take an elevator) wait in the check in line again and then a different clerk took care of it instantly. i would stay here again because of the location but also check out the other area hotels. i think if i returned to chicago for a pleasure visit i would look at the hotels by grant park if i was going to be on foot in the area.',not_happy
id39242,' the liaison capital hill was a great choice. the hotel was wonderful location is great. the room was ready when we arrived and getting a room close to my friends was not a problem. they made us feel welcomed from the first moment we arrived. the decor in the lobby is modern and comfy with punch served at all times. the room was very clean everything looks new. the bed and pillows were great and plenty of soft pillows. there is also a nice selection of pillows that can be requested prior to arrival though the standard pillows were great. the decor in the lobby and rooms is nice and modern great color scheme. i am already looking forward to my next stay.',happy
id39243,' very old property and room had not been updated. overpriced for what we got. only bright spot was pool bartender. resteraunt had food that looked nice but tasted very average and we got pretty poor service i.e. overcharged did not bring meals at the same time forgot salad etc. many nicer places to stay for the same money.',not_happy
id39244,' when we arrived at the hotel a little early our room was not ready but the staff were very helpful and friendly and phoned us when the room was available. as this was our first time in nyc we went for a well known hotel as expected the rooms were clean and comfortable with robes and toiletries provided we had a great view of the hudson from the --th floor. we had a problem with the internet access and tv but an engineer was up with us with -- minutes and when we wanted to check our baggage weight they found us a set of scales. would recommend this hotel to anyone visiting new york as the location is great and is fairly central for getting around. we didn’t eat in the hotel as there are so many great restaurants in new york.',happy
id39245,' i got my room for an incredibly low rate on priceline so definitely check that out when it comes time to book. the hotel is smack in the city center near the waterfront restaurants and shops as well as the light rail and monorail to seattle center and about a million trolleys and buses. i spent $-.-- taking the light rail from the airport to westlake and then had about a three minute walk to the hotel. cant get easier than that. the hotel is great - try to ask for a room on the floors that are higher up so you can have a view (my view was of the monorail though a friend of mine had a gorgeous view of the water and mountains.). they were very accommodating and allowed me to check in early and check out late without any fees which was awesome. internet was a bit pricey (about $---day) but they have this deal where if you deny housekeeping you get a $- voucher for food and beverages...i spent mine at the cafe downstairs in the north tower which was delish. the beds were super comfortable...almost too comfortable. everything was very clean. room service (i got breakfast) was expensive but very good. the pool and fitness center were both excellent. i cant think of anything to complain about...it was that good. :) id definitely stay again and will without a doubt recommend it to my friends.',happy
id39246,' we found this a good value hotel and a great location for exploring new york. the rooms are small but when you are in a city like this you spend very little time in your room anyway. that said they are clean and the bed is comfortable. the only complaint we would have is breakfast. while there was a good selection to choose form the breakfast room was just to small for the amount of people there and it became a bit chaotic there.',happy
id39247,' super location right on the riverwalk. rooms were super clean spacious and decorated very well. free cocktails and breakfast are always a nice touch. valet parking is about $-- a day but oyu could find an outdoor lot for less with a little walk...i think the one right across the street is $-- but i saw many for $--. pool was small but well kept and utilized salt water instead of chlorine.',happy
id39248,' we have stayed in a number of hampton inn is around the country and think they are always a great value. and so is this one. the staff is very friendly and helpful and the room was very clean. the staff in the breakfast area made a special effort to clean off a table for us because it was a very busy morning. this hampton has very easy access to interstate -. nice room free breakfast and free internet access equals a great deal.',happy
id39249,' the location and hotel are fine. but beware if you have a car. overnight parking is $-- per night (and then you have to tip the valet as well). why dont they just riase the price of the hotel room and include the parking - this makes you feel like they are gouging. we found a nearby parking garage that was only $---night (still a lot). hotels are becoming like airlines - they try to attract you with competitive rates and then gouge you with extras you need just be honest about your charges up front folks.',not_happy
id39250,' my wife and i had tickets for a red sox game in october and were lucky enough to stay at the hotel commonwealth. from the moment you walk in you are pampered by the friendly staff. the rooms were wonderful with very nice touches (wonderful bathrobes and soap products that i was able to buy in the hotel). the staff was very knowledgeable about the area and were very gracious. well be coming back this winter for another weekend of pampering and shopping.',happy
id39251,' everyone we encountered was courteous friendly and helpful. we ate at their knuckles restaurant the night sf giants won the pendant and the food was good portions substantial and our waiter was great even with all the noise and excitement. the only down side was our view which was of two homeless people on the streets.',happy
id39252,' stayed at the drake for one night for our wedding anniversary. were treated very well! upgraded to a really nice executive suite and was surprised with free champagne and chocolate covered strawberries. great bathroom. the free honors breakfast was excellent. will definitely stay again.',happy
id39253,' we enjoyed the grounds of the resort. there are plenty of pools to choose from great restaurants on the property and close by and we really enjoyed the water park area. although we thought the hotel was beautiful our room itself was not that great. the room was not as cleaned as it should be. we found a dead roach in the door frames i had to clean the toilet seat prior to first use (thankfully we had our clorox wipes handy) and it was dusty in many places. the couch in the living area was also in need of replacement. as bad as this sounds the grounds itself makes up for the room itself. we stayed outdoors as much as possible.',not_happy
id39254,' had a nice room that looked at the space needle - room was clean - good tv reception - flat screen - shower head was fantastic. restaurant was very good on premise and breakfast was excellent - desk got us transportation to train and airport on two separate stays. we would recommend this hotel. j & e - point pleasant beach nj',happy
id39255,' we stayed here for our son is recent wedding incuring -- nights of lodging between - rooms. the evening before check out i made a point of having our credit card run on all rooms so that other family and the celebrant a beloved priest were not charged. the next evening his room was charged to his credit card incurring stress and embarrassment on our part. after calling i was told he was mistaken and nothing was charged to his account. the next day noting that the error had not been corrected i emailed an urgent message asking for the expense to be taken off his card and charged to our account. we received no return phone calls no emails and nothing was corrected. - days later my husband called and was told they couldnt find the charge but they would keep looking and get back with us. (it was still on his credit card!) finally -- days after check out my husband called again (the -th call) and they managed to find the charge and correct the error. no apologies no discount nothing. this unprofessionalism was not worth the thousands of dollars we paid to stay there. next time well choose the - seasons.',not_happy
id39256,' if you need a hotel close to seatac you should consider this hotel. nice modern and clean rooms. a restaurant is just across the parking lot. the hotel includes breakfast but it was a big disappointment. not much of a selection.',not_happy
id39257,' i truly enjoyed my stay at hotel sorella and plan to make this a quarterly weekend get-a-way. ive always lived in houston but this hotel and staff made me feel like i was on a tropical island. it was so very relaxing the entire weekend.',happy
id39258,' good things: -- location: half a block from michigan av. but far away from the noise. quiet and close to most of what you will be visiting. also quiet inside (walls must be thick i had a lot of trouble with other hotels before this one seemed like heaven). -- rooms: not huge but you have space to move. nice ambiance tv bathroom etc. but the best of all is the bed. great mattress; great sleep. safe and mini bar included. -- very friendly and helpful staff bad things -- there are no real supermarkets close to the hotel. all i saw was cvs or another pharmacy where you can buy the basics. (forget the high scale shops you are surrounded by them). if there was a place i missed it. -- very few tv channels. it’s not that i cared much since i was mostly out but i would have liked more choices -- business center in which you have to pay. i was not travelling with my laptop and therefore to use -- minutes of internet i had to pay - dollars. not sure about using your laptop. -- they charge you more than a dollar for every ----- (therefore free) phone call that you make. to me that’s outrageous for any hotel in any place in the world. overall the price is worth it. i would definitely go again. i also received the hotel’s survey and completed. thanks for sending!',happy
id39259,' i spent - nights in the donatello recently and i highly recommend it. the room was tastefully decorated and comfortable with a nice sofatable and lounge chair. the mattress was really comfortable. i have a sleep number bed at home so i am very particular. i slept very well. i especially liked that i could open the window to the outside and enjoy the cool san francisco night. the hotel is in walking distance of several restaurants if you choose to not partake in the hotel is(i did not). upscale shopping is very near in union square. close to bart and public transportation. i will return to the donatello. the staff was welcoming and housekeeping was very friendly. a very nice hotel.',happy
id39260,' my wife and i had not been priveleged to visit our son on his territory in years. we traveled from tennessee to indianapolis with anticipation to be with him but not sure as to where we would stay. signature inn had a nice ring to it is name and the price was very reasonable. we took a chance and wow! we were amazed at the awesome personal service and concern provided by the staff. they knew just when to clean and refresh our room. they didnt know how important our visit was but you would have thought they planned our little family gathering. one morning we were a little late for the motel furnished breakfast. the biscuits were all gone although gravy was still available. a marvellous young lady (melissa oburn) attending the desk alone took the time to cook our son biscuits. the atmosphere and kindness of the signature inn made our threesome reunion a lasting precious memory.',happy
id39261,' this courtyard is perfectly located within about a block of the happening fisherman is wharf. the staff is friendly it is clean and it is up to par to a marriott courtyard. we would definitely come back and stay here.',happy
id39262,' my wife and i attended the annual powersports dealer expo at the convention center. we stayed in a (spa-king room) room with a king size bed and a spa. the spa is still the best ones we have ever been in. very comfortable for - people and it was located in the bedroom which was a great touch (could watch tv from it). most hotels that offer a spa or whirlpool are located in the bathroom and too small for - people. we also enjoyed dinner at carrabas italian resteraunt (great food) and the texas roadhouse which are both adjacent to the hotel (- minutes walking distance). all in all i had no complaints of our stay and booked the same room again this year. im keeping my fingers crossed that we have another great experience.',happy
id39263,' i was a little wary about staying there because theyre so close to the --- but when i made my reservation i requested a quiet room and that is exactly what they gave me - in their tower area. highly recommend this place - it is reasonably priced our room was very clean the beds were very comfortable shower had good water pressure and there is a fridge in the room. staff was very pleasant and courteous and i will definitely stay there again the next time i visit the area. oh - and there is a denny is right in the lobby that is open ----. but if you dont want to eat there there are tons of great restaurants only a short drive away and the staff was helpful with recommendations.',happy
id39264,' a short walk to central park rockefeller center broadway-theatre district etc. also several restaurants and diners in the area subway-stations and not that far away down to midtown shopping areas and times square. friendly staff (on all levels) and no hazzle experienced during our vacation. thanks ellen for a free luggageroom ticket :-) recomended!',happy
id39265,' we were visiting la with the whole family and planned to visit universal studios etc. unfortunately my dad made a reservation at some motel - for $--. we arrived there and it was a nightmare. the rooms were dark and did not smell good. also the neighborhood was scary!....so i decided to call this place because i had previously worked for a comfort inn in san mateo ca. from the moment i spoke to the front desk girl i had a feeling this place was going to be better. i persuaded my dad to cancel our reservation at motel - and we drove to this place and we loved this place from the moment we entered the parking lot. we paid $-- instead of $-- but it was worth it. this place was a life saver. the rooms were clean neighborhood is great dannys in the parking lot and a nice swimming pool.....we love this place and will definitely be back!',happy
id39266,' loved it! i was there over the fourth of july and it was amazing. first of all free parking! last time we went to dc we paid something like $-- a day to park! we had a great view and were able to see the fireworks from our room which was an added surprize. amazingly polite staff from the reservation clerk who was extremely sweet to the hotel staff. when the front desk was busy with check ins there was a dark haired girl who came out of an office and asked if there was anyone with questions that she could help. she told us which bus to take to the white house and gave us suggestions for restaurants. even the cleaning crew was polite always smiling and saying hello. if we return to dc we will be sure to return to this hotel.',happy
id39267,' pros: nice sized bathroom nice large desk area very comfortable beds & pillows very friendly staff (and helpful) nice small bar area just off the main lobby cons: we found a dirty lid of some sort under the curtain that cleaning missed from previous guests some peeling wall paper must pay for wifi we had trouble getting the tv to turn on after checking everything i knew to do i called the front desk and they stated they would call maintenance. the maintenance man showed up almost immediately and went through everything finally reset the tv and everything was fine. he was very friendly polite and offered to get us some more towels. the front desk called to see if he had fixed our tv we explained yes she asked if we were offered a free movie or anything i explained no he had not then she offered either a free movie or free internet. very helpful and thorough staff. we would stay here again.',not_happy
id39268,' i stayed at this hotel with my husband for - nights at the beginning of december. this was our first visit for new york and we had carried out a lot of research to find a hotel that was in the right location and built relatively recently so that the rooms were still in a good condition. thankfully the research paid off! we checked in immediately upon arrival and the reception staff were professional and helpful. the lobby is just as shown in photos on the hotel website. our room a deluxe double was very spacious with two double beds a desk and sitting area. there was no separate dressing table and no mirror above the desk so i had to use a portable mirror from the bathroom at the desk to do my make-up and dry my hair. a small travel-style hair dryer is provided in the room which was ok but i would recommend taking your own if you blow dry your hair every day. we did not use the mini bar although it was well stocked with prices as you would expect from a hotel of this rating. we didnt use room service but the menu looked like average fayre. we did use the pod style coffee machine daily and coffee was replenished most days. there was an ice machine a short walk along the corridor on the fourth floor. the -- wall mounted tv had a selection of us and international channels as well as pay per view channels. my husband was very impressed with the sound quality produced by the ipod dock! there was a thermostat that easily controlled the temperature and although a little noisy during the night the fan was not too much of an irritation. the bathroom had a shallow bath with a large over the bath shower head (not great pressure) and an over the bath attachment (much better pressure). there was plenty of hot water. complimentary toiletries were provided and replenished if used. the bathroom was in excellent condition and was a decent size with a big mirror and bright lights. there were plenty of white fluffy towels that were replaced daily if requested. our room was on the fourth floor at the front of the hotel overlooking -th avenue. traffic from the road could be heard from the room but in new york that is what you expect! the bed was very comfortable with feather pillows and extra blankets if needed. overall the furnishings were contemporary in good condition and the room was very clean on arrival. our room was serviced every day but not vacumed. lifts arrived almost immediately after called and were extremely quick. the hotel is in a fantastic position only a --- minute walk to times square. there is a starbucks directly opposite and plenty of delis surrounding the hotel for a quick bite. shake-shack is directly underneath the hotel but was very busy every day so be prepared to fight for a table it you brave a visit. the set-price menu at the todd english restaurant was excellent as was the service decor and atmosphere. the bar area is a great place to start the evening with a large fire lots of sofas and armchairs and waitress service. both the bar and restaurant felt cosy yet trendy. the hotel business centre is open ---- and offers complimentary use of several pcs to check in online and print your boarding passes. this was very convenient and meant that we could check in at --pm the night before our flight with no hassle. check out was at -- noon and was quick and easy. we stored our cases for free for a few hours before we were due to leave to go to jfk. we experienced no issues with our bill. there were a few conferences held at the hotel during our stay. this resulted in the lobby and bar becoming rather busy but other than that we were not impacted in any way. i can highly recommend this modern and welcoming hotel that is in a great location for seeing all of the sights that new york has to offer and offers spacious rooms with good customer service.',happy
id39269,' was a little scared about booking this hotel after reading some of the reviews but i went and did it anyway. spent three nights there from september -th - --th. got an awesome room - check out the pictures. i think i was soooo fortunate because i booked the room through the hotels website and i joined the rewards club too. room had two huge beds they were the most comfortable ive ever had. through the webiste i was able to book a quiet room and they didnt disapoint. i would have to say this was probably the biggest room i have ever stayed in. i was also able to check in by phone on the morning of our arrival. this was a very friendly and helpful service. the operator did ask us if it was alright that our bathroom would only have a shower instead of the bath-shower and since we both prefered those type this was no big deal. the proximity to everything is awesome - with the hyatt having its own entrance to grand central terminal made getting around ny very easy. we ended up taking the subway to and from jfk which is kind of a scarey experience if you have never taken the subway before....just make sure to pack light. this hotel is within walking distance to everything in the mid town area llike the empire state building central park times square. and then everything downtown you just take one airconditioned subway and everything is within walking distance down there too. it seemed that the subways that run north-south are a lot better than the ones that run east-west. i plan on staying here next time i visit new york',happy
id39270,' we were travelling on our way back to nz from europe and decided to break our journey for one night in los angeles. we booked the sheraton gateway online and when we booked in they upgraded us to the club floor. this really made our journey home more enjoyable as we were tired and jet lagged. we especially liked the breakfast in the club lounge and there was no problem in selecting what you wanted and taking it back to the room. we had a few drinks during their hour --- pm and the staff were all very courteous and helpful. as we had the day to fill in we caught the trolley to manhatten beach for lunch then stopped off a shopping mall on our way home. the hotel stored our luggage and it was a very nice stress free stay. would thoroughly recommend and will definitely stay there again.',happy
id39271,' this hotel is one of the better airport hotels i have stayed at. the rooms were clean and the staff was friendly. bright lights in the parking lot were much appreciated as a theft deterrent. the hotel feels very safe. nice size room with a good variety of cable tv channels. there is a jack in the box restaurant that is right next to the hotel if you need a quick meal or a snack. the one thing you need to know....you will have airport noise. no fault of the hotel. just being this close to the airport sometimes you feel like you can reach out the window and shake hands with the pilot. i did notice that the jet noise was less frequent after about --:-- pm. if you are looking for a convenient hotel that is very close to iah this is the hotel for you. i had an early morning flight and was at the rental car return within five minutes. there are also plenty of gas stations on jfk blvd to replenish the fuel. this in fact is one of the best airport hotels i have stayed at in quite some time! good work hampton inn at iah!!!',happy
id39272,' very near to --th street mall and the central museums. neighbourhood was absolutely fine. our room was very large and clean although it smelt of stale smoke as did the rest of the hotel. at first i was dubious but the place was actually very safe and clean. the showers were difficult to figure out but did have hot water if you turned it all the way and then back to - oclock. there seem to be lots of people living there but we never had any trouble at all and the staff were as attentive as a normal hotel. it was fine for us as we were out during the day. it isnt perfect but it is central safe and very good value.',happy
id39273,' a great location for the--th st mall the hampton inn in new clean and nice although not cheap compared with other hotels downtown. however you know what you will get with hampton and this hotel delivers that. parking is valet at $-- or a nearby lot or meter. it rather depends on what time you will be here and until when. our room was smaller than most in the hotel but nice and comfortable. a light bulb blew and was fixed in minutes. free internet and breakfast included all count and a plus. overall we were quite pleased with the hotel and the downtown location.',happy
id39274,' the service was great and very convenient . i would recommend sun suites extended stay to other friends near by as well.',happy
id39275,' my four day experience at cedarbrook was exceptioal. from the front desk checkin to the copper leaf restaurant i had a great experiences. the grounds are imaculately groomed and the guest rooms & public spaces are spotlessly clean and well maintained. the public living rooms with bottled water and complimentary snacks is a very nice touch. this is truly one of the best kept secretes in the greater seattle area. try it you will not be disappointed. bill moton',happy
id39276,' the location was very convenient and quiet compared to all the motels nearby. there was not much light in the room and it was quite small but we just stayed there for the night so it was fine. breakfast was ridicolous. the parking was small but we left the car in the street.',not_happy
id39277,' do not stay here! absolutly terrible! i had - bags of clothes and a camera bag stolen from my locked room and my boyfriend had his backpack stolen as well! my clothes and - bags were found thrown in some stairwell and everything had been gone through. they emptied out my boyfriends bag and took it and my camera bag full of expensive equipment that would not fit in the safe that they failed to have left open for my use anyway. the hotel did not seem to care and the police arrived - hours later.',not_happy
id39278,' i found the sofitel by using trip advisor. as such i feel compelled to share my very positive experience. the hotel is wonderful. it is centrally located to restaurants sight-seeing and anything else youd require. i booked through the hotel is webite and got a rate of $--- per night including breakfast and an upgrade to a junior suite. (i was traveling to phil. for the first time with my two sons ages - and --). the check-in was fast and flawless and the room was perfect: a king-bedded room with tv and a separate room with a small pull-out sleeper couch and chair desk and additional tv. the bathroom was spacious with a separate tub and shower great bath amenities and loads of towels. housekeeping was great. everyone we encountered in the hotel from the concierge to the front desk staff to the restaurant staff was professional and extremely friendly. other considerations: i used the fitness center which was more than adequate and the restaurant (chez collette) was lovely and the food and service great. we are a family who frequently stay at ritz carltons when we travel and found the sofitel to be of that caliber and then some for much less money. bottom line: give the sofitel a chance and you will be more than pleased!',happy
id39279,' i have stayed at this hotel before so i knew what to expect. good rooms that are very comfortable and greatly appreciate the desk setup. each room also has a oreck air cleaner which i have never seen in any hotel i have stayed at. this night i stayed one night -------- for a rate of $---.--. i commented upon checkin that last time i stayed at the hotel i was given a roll away bed in a room that i think is designed for parties etc. so she gave me a very nice corner room #----. here is the downside - its expensive: valet parking $--.-- - day! wow. internet $--.---day good hotel in an excellent location but beware of the extra costs that can easily add up.',happy
id39280,' - of my friends and myself were in new york city for our college spring break. at first we thought wed stay in a hostel but then i found the marrakech! because of being off-season we got --% off - nights or more so we couldnt turn down those prices e',happy
id39281,' i thought the onyx was very average. our room was small and though we had reserved a deluxe room with a king size bed the bed was no larger than a queen (they claimed it was not a california king but still a king nevertheless when i asked them about it -- buyer beware to ask about that). the service was ok there was just nothing special about it. i did not like that when we walked in all of the staff was standing around the front desk (bell boy concierge valet front desk personnel and more) making it impossible for us to ask speak to anyone until we raised our hand to get their attention. in the end i would rather pay a little bit more and have a good experience or just go cheap. but to pay $--- for this did not seem worth it. ive stayed in xv beacon and nine zero and much preferred both.',not_happy
id39282,' i shared a double room with my brother for a couple of nights in august. there was no door between the bedroom and shower which made getting ready difficult. room was very run down and needs a lot of maintenance. wi fi in the room was very poor. the room was cheap considering it is in an excellent spot behind the hollywood & highland mall. there is a laundry on site which is convenient. if youre looking for a very basic no frills room in the middle of hollywood this could be your place.',not_happy
id39283,' i was very with my stay. walked to the warf everyday it is about a mile. good restaurants next block over. close to bus. very clean! bed was super comfy. no complaints. their sister hotels look equally nice. i dont think you could go wrong staying at any of them. free parking(:',happy
id39284,' all i expected from this hotel was a basic clean room. i didnt get anything close to clean. please read my other reviews to know that i am not someone who complains about a hotel in fact this will be my first. the girl at check-in was lovely. i felt terrible for her as they were doing work on the roof and the entire lobby smelt like a mix of gasoline and paint fumes. the poor girl had been working in those conditions the entire day. they had no air-conditioning in the lobby either. it smelt like that for the - days that we stayed there. our room was filthy! filthy dirty carpet that was lucky to have ever met with a vaccuum cleaner. a disgusting bathroom with chunks of soap that the previous guest had used still in the shower recess. (maybe even the guest before them for all i know) those soap chunks stayed there for our entire trip. our bed did not have a bottom sheet that fitted it didnt even reach the top of the mattress so that under the pillows there was no sheet so it all came off during the night and we were sleeping on the mattress. dont get me started on the mattress......it was an old uncomfortable mattress with springs that you could feel digging into you back - no matress protector either. i told the cleaning lady the next morning and she replaced the sheet with a fitted one however she didnt even come close to running a vaccuum through the room. she also left us with no face towels in the bathroom. the first night we decided to eat at damon is which is on the hotel property. --% discount if you are a guest of the hotel. our waitress was the only decent person working in the place. the hostess was just plain rude. the bar had no stock of anything. they were not honouring coupons that people had brought into the restuarant in the way that they were written. the food was edible. just edible nothing more. im so disapointed that i had to write a review like this but please take my word on this......find annother place to stay.',not_happy
id39285,' i stayed there for - night during the week. i checked in and felt like i was checking into a hotel that rents by the hour. the front desk agent was nice but even though i confirmed a room with - king bed she said the didnt have any available and could put me in a room with - double beds (smoking) i told her that was unacceptable and that was not what i confirmed. she immediately gave me an attitude and then miraculously found a handicapped room non smoking with a king bed but she then wanted me to pay more! i refused and she finally gave me that room at the quoted rate. not my idea of fun. the parking lot was also pretty bad small spots and i had to park far away from the registration area. then haul all my luggage through the parking lot on an elevator and down a long hallway.',not_happy
id39286,' clean. great location. decent price. i did not encounter attitude from any of the staff. balthazar around the corner.',happy
id39287,' i booked this hotel via their website and got an amazing deal. we got there at --:-- am and thought wed ask if it was possible to check in. we were amazed to hear that there was a room available and thus were able to rest an hour before our --:-- noon meeting. priceless! the room was very comfortable and tastefully decorated with a beautiful view over independence square. very quick and friendly room service and helpful concierge and reception staff. our only disappointment was the inattentive and slow service at breakfast and an expensive menu. $-- for - eggs with sausage toast potatoes and fruit... very nicely presented but still... id rather pay slightly more for the room and have free breakfast. another nice surprise was the free wireless service and the pool which was small but nice everything is clean and in good repair.',happy
id39288,' i was in town for two nights with my daughter for a soccer tournament (whole team was staying at the hotel)--cant say enough positive things. polite front desk staff rooms were great service prompt etc. evening hour was very nice with a very friendly bartender who went out of her way to take great care of us. morning breakfast always well stocked. all in all a great stay--close to the galleria and only a short drive from love field. also pleasantly surprised by the quality of the workout room---great precor equipment tvs worked great etc. (granted not a full blown gym but as workout rooms in hotels go this one was quite nice.) great stay!',happy
id39289,' the place is just worn out. i get the feeling this room has seen better days despite some new touches like tv and lighting. the walls and carpets and bathroom are banged up. the hallways smell musty. not awful but not especially nice at all. there is better mid-level options in downtown austin. by far.',not_happy
id39290,' my fiance and i stayed at the manchester grand over the weekend of aug. -- - --. i would definately recommend this hotel for a couple that wants to go down to san diego for a nice romantic getaway or just a fun weekend trip. this was our first time actually visiting the city and staying over a couple of days other than just driving down to sea world for the day. i have to say that this hotel is perfectly placed between everthing you might want to get to: san diego zoo which we visited for the first time is less than -- minutes away. you have the gaslamp district which i must say is definately a happenin place for the --+ crowd. we were amazed at the number of pubs bars clubs in the district and just how the street was filled of -- something crowd well dressed and ready for a party in the whole district. just for this alone we are going back. definately an enjoyable nightlife and good time to be had by singles and couples alike. gaslamp district is a -----min walk depending if your girl is wearing high heels or you can hop on one of the waiting bicycle taxi ($-- for two people) and its - min away. seaport village is directly outside of the hotel with boat and jet ski rentals right outside of the hotel. harbor cruise is a short walk away too. soooo...we stayed in a corner room on the -- floor of the harbor tower. beautiful! nice size room. we will definately stay here again next time we visit san diego. and if your a govt employee the price cant be beat but even if it wasnt at the govt rate i would definately stay here again.',happy
id39291,' i wanted to stay close to home this vacation and be a tourist in my own backyard. i wanted the grown up get away but yet had a place close to everything. after careful consideration and a friends advice we picked the admiral fell inn in baltimore. initially upon arriving we found the valet and though it was a bit pricey ---considering the area and parking restrictions it was reasonable with that in mind. even though they offered tickets to attractions at their front desk we just preferred to wing it and get them at the aquarium. i must say it reminded me of a visit many years ago though the decades have changed i love the aquarium. one of the good things was the shuttle service to the aquarium it goes to their sister hotel and it was just a foot bridge over from there which was more then convenient. i love what i got for my grandkids there is this store on thames street that has toys of when i was little. it was a nice throw back. ugh again can not remember the name sorry guys- but make a right out of the hotel and down a little bit on the right side of the street. the only real issue we had while at the hotel itself were two fold and handled finally by the women who works nights. bigger women with glasses very well spoken. i had called for over - hours for towels and pillows. three times i was told they would be up and no one ever showed. finally at --pm i talked with her but i can not remember her name. she apologized to me and had them up within - minutes and reassured me that anything we need to ask her the rest of the stay and she would have it. she was a women of her word and thank you. other then that it was pretty good. our room was not very big but we did not expect it given the historic area either. it was nice to just be a tourist in my own hometown. might be doing this again soon and certainly will plan to stay again. maybe during one of the productions might be nice to come back for the night so we do not have such a long drive.',happy
id39292,' we planned our trip to boston months ago for a red sox and chose this hotel because it offered a suite with two queen rooms with a common. the hotel looked very nice from the lobby and we tried to focus on that rather than the giant rats we encountered in the parking lot. for the money we paid the room was sub-par at best. the common room had uncomfortable outdated furniture and a -- inch tv. the bedrooms had no detail (artwork) had dust and dirt in the corners the closet ceiling was not finished and one of the bed rooms didnt even have a tv. the bathroom was small and the grout looked black moldy even? when we went to the vending machines every item we purchased was expired (except the bottle of water). for the price this hotel was not worth it. we did enjoy the fact that the hotel was close to fenway and we enjoyed the game.',not_happy
id39293,' walking into the hilton bayfront you are greeted by a modern soothing aquatic theme. this property boasts amazing city and bay views and an awesome pool. the good: -friendly staff -good sized rooms -tasteful decor -gorgeous views -comfortable outdoor spaces -great pool the bad: -the bar (overpriced understaffed ran out of ingredients for signature drinks) highly recommended!',happy
id39294,' i stayed here for just over a week while i was at a very long conference for work. the room was excellent - very clean with a lovely comfy bed and pillows. it is in an excellent location for conventions as its only a - min walk from the convention centre but is also close to various bars and restaurants. in the room there is also a microwave and a fairly spacious fridge so if you want to buy things from the local safeway and bring them back rather than eating out that is also a possibility. breakfast is buffet-style with a pretty good selection of food. the hot food varies daily. i was very pleased to see that fresh fruit was available every day as well as cereal pastries waffles etc. there were also freshly baked cookies in the evening if you get there at the right time. the staff were all pleasant welcoming and helpful without being overbearing (something i appreciate as a brit!). if i had to make one small complaint it was that the rooms were too hot for my personal liking and the air conditioning unit was very noisy when it kicked in. this left me in the eternal quandary of whether it was better to not sleep because i was too hot or not sleep because the air conditioner was making a right royal racket! when i was tired enough i generally managed to get to sleep whatever the conditions however if youre a light sleeper you may find this difficult. overall this is a good hotel if youre on a budget. much better than a travel lodge etc. dont expect to live in the lap of luxury but if clean comfortable accommodation is what youre after this will do just great :)',happy
id39295,' stayed for another long weekend and once again it was superb. the location is unbeatable the staff are excellent - couldnt be any more helpful the -- hour coffee and tea etc is wonderful (especially when youre on a different time body clock) and the rooms and en-suites still full of character. i was expecting the hotel to look a little tired and it didnt! one useful tip take some earplugs for sleeping if you are in a road facing room - well hey it is new york! tony is restaurant next door is fab - huge tasty family size dishes. you may pay a little more for this hotel than some others but in our view it is worth it!',happy
id39296,' right at the entrance to the pike street market. reasonably priced for the level of service. surrounded by restaurants. lovely -th floor porch area overlooking the sound and the market. convenient but expensive valet parking.',happy
id39297,' the best thing about this hotel is its location and in average its ok and they have good services. we had to spend the week ened on other city and the hotel hold our bages for free even we checked out alredy. the worst part is the price its really very high comparing to the room you got and the amenties. overall its an ok clean and safe place to stay near union square. and for families i highly recomend this hotel.',not_happy
id39298,' hands down this was one of the best places i have ever stayed at!! we were there for a conference-couple is get away.outstanding service across the board (checking in restaurants bars and spa)! our room was beautiful spacious and clean. the bed was one of the most comfortable ive ever slept in! the spa was wonderful too!! a little pricely but well worth it.the location is a little a off the beaten path but close enough for a short car ride to the riverwalk shopping and alamo. i would ---% go back in a heartbeat!!!!',happy
id39299,' although the rooms are small and the breakfast spartan this hotel was very comfortable and the staff was excellent. the area is relatively quiet but convenient to all major points of interest. across the street is the presidio which makes for a lovely walk with beautiful landscaping a great view of the golden gate bridge and the interesting fact that george lucas has a cluster of studio offices in there. the clerks on duty helped me with a problem i had concerning a tour that did not pick me up and with printing my boarding pass while i was out for the day in napa valley. they made tour and dinner suggestions and had many other helpful ideas.',happy
id39300,' we arrived late at the orchard hotel. it was our first time in sf and we would like to come back someday. the location is perfect. little walk to union square chinatown and business district. you will find good restaurants very close to the hotel ( i suggest an american breakfast in loris) we stayed in three nights. we visited the city in this short time so everyday we had to leave early at morning and came back at midnight. we were very pleased taking our rest in the confortable king bed of our quiet room. when you are tired you really appreciate to have a clean quiet and nice place to charge the batteries. in the result we wish to come back to sf because of the nice city but also because of the nice stay in the orchard hotel.',happy
id39301,' my friends and i had a girls night out for our friend is --th birthday. we had show tickets and were so excited to have a fun time. the hotel was easy to find--we walked from the train station--and located in all the action of times square. the hotel was extremely clean and the staff was so accomodating. brodhy was so great to us....he cleared up a very small housekeeping issue and then treated us to chocolate covered strawberries. he was friendly helpful and super efficient. he gave great advice as to restaurants and activities too. looking forward to our next stay over in nyc!',happy
id39302,' this hotel is very new and looks very nice. the rooms look great and the pool is very nice with a swim up bar. food was pretty good from the bistro. this is a great place to go with kids for seaworld trips. as for business travelers it is not the place to stay. the actual construction of the building is very poor because you can hear each and every step made nextdoor up stairs and in the hallway as well as the toilets flushing from above. also the key cards dont work on all the exterior and pool doors yet but im sure the hotel will figure this out soon enough. overall i would stay here again maybe if traveling with kids to go to seaworld... only if the hilton next door is sold out.',not_happy
id39303,' they put me in room --...said it was a deluxe queen and that it was roomier than most. omg...id say maybe ---sq ft and if you include the bathroom --- sqft. low water pressure an a-c that needed to be on because the room was so hot(in december) and it rattled all night. cold cofee in the am and a doorman who was never near the door...aaa rate was over $---...avoid this place if you are over ---',not_happy
id39304,' spent two nights in courtyard-facing room with double beds. the rooms are for the most part updated with a contemporary vib except the bathroom shower which was dated and had some mold around the caulking. i have stayed at several other hotels in this area over the past several years and this is one of the better options. the room was quiet (i could not hear other guests & the doors close quietly). the flat-screen tv the white comforter duvette abundant counter space in the bathroom and make-up mirror are all bonuses. there are no luggage racks in the room--there is a built-in area you are supposed to use (i guess?). check-in was easy and fast staff were friendly. i led a two-day conference at the hotel and the banquet staff were excellent--and the food was very good. my only complaint was that our meeting hall was pretty cramped--but it was quiet. the elevators either stop at the conference level or the hotel lobby level----- floor difference. so you have to pay attendtion to the button you push. the hotel is about three blocks from a trader joe is four blocks from the curvey lombard st and in the heart of fisherman is wharf and cable car rides. so great location for walking around after your meeting.',happy
id39305,' this hotel was purdy good.',happy
id39306,' i travel for business and pleasure about -- times a year and have been to d.c. several times. here is the scoop on the omni. old hotel with a very nice lobby that is quite large. bar is nice but on the small side and they allow smoking. pool is nice but gets very crowded. the hotel has - elevators that only hold about - people and are quite slow. if the hotel is full you may end up using the stairs. rooms are average at best. heating-cooling system is similar to those in lower budget motels and very noisy. none of the rooms have great views. i stayed in a one-bedroom suite and was surprised to find no sink fridge microwave or pull-out sofa. the bathroom has no counter space and the beds are not very comfortable. there are several other --star hotels in the area that are much nicer but if you like historic hotels with grand lobbys and plain rooms then you might like the omni.',not_happy
id39307,' staying at hotel right now. great location in a terrific neighborhood. easy to find. about -- minute walk to metro or ---ish to the white house. well appointed with modern fixtures and comfortable bed. shower is a bit soft and bathroom ventilation is weak (as with many hotels) but the room is very comfortable. ac works well which is great as it is about --- degrees. the staff that checked us in and helped us at -:-- in the morning was extremely friendly and helpful. valet parking is $---night currently but that is par for the area. we got the room via priceline so no matter what it is an excellent value. a fridge in the room would be handy only because we are traveling with a -- month old. if we werent it wouldnt matter to me. :-) this may be my new favorite dc location.',happy
id39308,' my friend and i both booked one of the large rooms there. when i entered my room the previous guest left me a little surprise in the toilet in the form of some type of rectal explosion. my friend was given keys that didnt work for his room and had to go back to the check in desk to get new keys. with new keys in hand the door finally opened to find someone else is luggage still in the room and the room a mess. i couldnt believe they would allow checking into a dirty room (for me) and a room where the previous guest still had not vacated (for my friend.) to their defense they did give both of us new rooms but no discounts or anything of the sort. the $---night valet charge seemed a little excessive too. the rooftop bar was great on saturday night but do yourself a favor and stay at the westin down the street.',not_happy
id39309,' great location. staff were always very helpful. the bar has good afternoon specials. the food service is run by an outside provider and we were not impressed with the - breakfast we ordered so no more food from there. there are heaps of local restaurants to chose from. not far from broadway av (about -- min walk) and there are stops of the hop on-hop off buses on broadway. local shopping is good and breakfast places nearby (both cafe is and fast food joints). subway is - blocks away for the a line. our room was near the lift well so had a small amount of lift noise - and the wait for the lifts at times can be long. otherwise great room and bathroom (usual nyc small). alex at recpetion was great!',happy
id39310,' what impressed me: -beautiful building (it is pretty tall and elegantly modern inside) -the doorman-valet combo at the main entrance -four-star treatment by the hotel staff -plenty of parking -room design -the double sinks what didnt impress me: -parking fees (i know it is --star but come onnnn...) -the beds -the thin walls -the view from the room -the location -the jacked up sink so here is the deal. this is a pretty nice hotel--i wouldnt rave and brag about it being --star because in so many respects when i laid my head down to sleep every night i still felt like i was sleeping in a --star hotel room. my boyfriend and i won - nights here through priceline for a holiday so we understood that we really werent in any position to complain about much. however there were a couple of things that we thought would be expected considering that we were still at a supposedly fancy place. -. the walls are incredibly thin. if you stayed in that hotel with us that weekend we could tell you everything that you did. we knew when you went to the bathroom. we knew when you showered. we knew when you fought in your hotel room three doors down for - hours. and we knew that your devilish --year-old did not want to take a bath go eat breakfast or do anything else that you politely asked them to do. they really should do something about the walls. -. i appreciate the plethora of parking...especially since the hotel is in a major city. but when that doorman told us that daily parking was $-- and valet was $-- we almost had a heart attack. lol i guess that is more of a heads up for everyone. -. youd think that some of the money theyre milking out of everyone would go towards the beds considering that that is really what youre paying for. i know hotels arent really using real boxsprings anymore but the things that these mattresses were resting on were horrible! they made noises uncomfortable. they were cheap wherever they got them from. we actually spent the next - nights at a run-of-the-mill marriott in detroit and their beds--amazing! felt like i was in a --star bed...kinda how i thought i was going to feel when i slept here. this alone made me want to never stay at this hotel again. yes i understand you pay for the name when you stay at this kind of hotels but i mean a bed is a standard luxury. if youre going to act like youre a luxury hotel get a luxury bed! or at least one that you can sleep in (not on in!) great big fail on this front guys. minus one star. -. i had a sink that took forever to process. it kind of annoyed me! youd think this could be easily fixed with some drain-o. not a big deal but it urked me. good thing we had to sinks to work from. all in all it really is a beautiful hotel. the decor inside is amazing and the restaurants looked lovely (we chose to eat inside the city instead of splurging on hotel food). and youd think with it being as tall as it is the views would be better but from our room it really wasnt much. doesnt help that it is not in the best part of chicago--dont worry youre not in the hood by any means but youre definitely not in the thriving bustle of the city. so there you have it! four star on paper three star (to me) in reality. will i stay there again? not if i have a choice! im a little spoiled when it comes to my sleep. would i recommend staying there? only if you have to or if youre like us and happened to win it somehow. no need to run from it but there is no need to run and tell your friends either.',not_happy
id39311,' i was looking for a good hotel in baltimore and was surprised to find this unnown gem. this hotel is right in the heart of mt.vernon and the charles st district.it is a beautiful building recently redone preserving the architecture.the service is very personalised and the value for money is excellent.',happy
id39312,' my teen daughter and i stayed at the hyatt regency overnight as part of her birthday celebration in late january and we both loved our stay. the staff was pleasant friendly helpful and professional; the room and bathroom were immaculately clean and nicely furnished. we ordered room service and the food was very good. the climate control for the room was excellent. before booking our trip i read other reviews from people complaining about paying for valet parking but there is a self-park option. i paid the extra money for valet parking and it was more than worth it especially considering the exorbitant cost of parking in philadelphia and the dearth of on-street parking in the city. i was also aware of the $-- wi-fi fee but fortunately my t-mobile smartphone has a program that allows you to use your smartphone internet service as wi-fi access for other devices so my daughter and i were able to use our laptop and ereader for free avoiding the need to purchase wi-fi access at the hotel. it would be nice if the hotel offered free wi-fi for guests. since the hotel is located at penn is landing we enjoyed a spectacular view of the waterfront the city skyline and were able to watch the ice skaters at the blue cross riverrink. the hyatt regency is also located within walking distance of many area attractions such as the moshulu the spirit of philadelphia cruise ship independence mall and dining attractions like dave and busters. the weekend we stayed at the hotel was during the chinese new year celebration. chinatown in philadelphia was only a few minutes drive from the hotel and we had a great time. we thoroughly enjoyed our stay there and hated to leave but we are looking forward to our next (extended) stay at the hyatt regency!!',happy
id39313,' staying just a few steps from the horribly crowded times square ceases to be annoying when you realize how near to everything you are and how silent your hotel room (--th floor) manages to be. add to that the sheer pleasure of entering the steam room or bathing in the swimming pool after a long walking day and youll most certainly describe your room mate experience as definitely satisfactory despite a not-above-average breakfast a not totally warm welcome and a few little missing touches that the hotel would deserve. adding a little more care and anticipation of the guests needs would make room mate grate really belong to the higher level of quality the structure deserves (and the rates would lead you to expect). but again location and spa services quite frankly make up for that.',not_happy
id39314,' great hotel. clean clean clean. ive stayed in nyc several times and this was the best for your money. the rooms are small but not that small. the bathroom is tiny but fine. it doesnt have any bells or whistles but i was . there was no musty smell--everything was new. subway right around the corner. staff was friendly enough. really--if you dont need a lot of fancy things and just need somewhere decent to stay i highly recommend this place. even if you are a first time traveler to nyc stay here instead of midtown. the subway is nearby and you can take the express up to midtown.',happy
id39315,' nice large clean rooms. close to everything. could easily walk anywhere. easy check-in-check-out with the self-check kiosk. the walls were a little thin. bed was extremely comfortable. great views especially from my --th floor room. got a great deal from entertainment one time offer - junior suite for $---night.',happy
id39316,' we were welcomed with champagne. a machine was available free ---- for espresso cappucino latte and coffee reg or decaf; teas and hot chocolate. nice touches for a nicely renovated modern feel hotel. our room was very large with a very comfortable king bed flat screen tv (limited channel selection) desk and very very unusual good lighting. the bath was small but this was totally offset by the awesome shower. it had the usual overhead spray but also four others that were adjustable for direction and intensity. best of all you could adjust water to very hot afeature so many hotels simply do not have. our only issue was room temp which was too warm. it is possible we could have adjusted the a-c but we opened the window instead so i dont know if the a-c would have solved the problem.',happy
id39317,' this was our first stay at this hotel. we chose it based on the reviews here on tripadvisor and were not steered wrong. the hotel has a nice great lobby with free wifi easy and quick check-in. the room was spacious clean and not at all out dated as some people have remarked in reviews. great bathroom as well. housekeeping did a great job each day and left even a nice note thanking us for the tips. locationwise the hotel has a perfect spot to all the sites. its only a few blocks to union stations where you can catch the metro going every direction including arlington. it is also only a few blocks walk to the mall and to one of the bike the sites-bike rentals which i can highly recommend to do for at least one day youre in washington. we also tried out the room service it was quick and the food was good though perhaps a little on the pricey side. in all great hotel to stay at.',happy
id39318,' very clean seemed very new very friendly staff. it is close to south boston and a very easy& quick drive into downtown. i would stay here again.',happy
id39319,' i stayed here with my friend this week (----- to -----) and found it to be so much more than we expected. the entrance is just wow then you get to the lobby and the wow continues. when we checked in the guy behind the desk was friendly funny and extremely helpful. we originally booked to share a double bed and he asked if we would like two single beds- no extra charge. when we got up to the room we had a view of the hudson river and the room was big! considering we had prepared ourselves for a small room it was great. this was our first trip to ny and not knowing what the location was like- the hudson is well situated. -- mins if that from times sq and fifth avenue. and hardly any time to central park. also if you choose to stay here you should go to the flame for breakfast- just turn left and cross the road and youll find great pancakes! (this was also a helpful tip from the staff) i would definitely return to this hotel the only thing i would say is it is a hotel more for younger people- which suited us perfectly but i can understand some people may not like it.',happy
id39320,' from the minute we drove up to the spa the staff made us feel welcome and special. the customer service is exceptional. the grounds are beautiful. the classes are diverse and fun with knowledgeable instructors. the food is healthy and delicious. even though i worked out all day every day i actually gained a few pounds. but that was my own fault because i had dessert at every meal. it was so good. nothing is crowded but if you want to meet people it is very easy. i hope to go back again.',happy
id39321,' just had the opportunity to stay at the four seasons in denver for - nights to attend a conference in downtown and picked the four seasons to be away from the conference hoopla at the nearby conference hotel. what a great choice! this hotel was quiet and relaxing. the service from every level of staff was the best i have found anywhere but still i did not find the hotel stuffy or pretentious-feeling . we had - breakfasts and - lunch at the edge restaurant and all the meals were wonderful. service in the dining room met that found elsewhere in the hotel and a waiter we had on two occasions kip was one of the best i have had anywhere. he was accomodating polite knowledgeable about the menu and just an all-round fantastic waiter. my only regret was our schedule did not allow us to have dinner here one night. the room itself was slightly larger than average. the bathroom was phenomenal. the bedroom area was average. however most amenities at the hotel were better than expected. coffee tea water in the gym. bell hops gave us water upon returning from our run and offered us towels. two people always greeted us and opened our car door. it is obvious there is a strict focus on customer service and did not go unnoticed!! i will return in a heartbeat!',happy
id39322,' this hotel is absolutely brilliant. only stayed here one night but everything was spot on. they had a courtyard outside of the hotel so you could relax in the cool september air and soak in the hustle and bustle of chicago. it was great!!! i would recommend this hotel to anyone needing a nice and upscale place to stay. it is worth it.',happy
id39323,' the hotel lombardy exceeded our expectations -- our suite was well appointed cozy and comfortable. the location is excellent but because it is in the financial district many nearby restaurants are closed on weekends. the restaurant is pricey for breakfast but the food is excellent and well presented and it is the best choice in the immediate area. there are some nearby nightclubs that are rather loud at night -- the downside of being in the heart of a major city -- but the front desk staff assured us the music would stop at midnight and it did.',happy
id39324,' stayed at the bentley hotel in nyc for three nights friday thru monday. easy on-off the fdr and convenient luggage drop off. room was excellent - very nice and clean staff was all very courteous and pleasant. plan to stay there again. one minor issue they should correct (room ---- - excellent view of the bridge) - the shower only had one glass side with the back half open with no glass or curtain = flooded bathroom floor every day.',happy
id39325,' i found the hotel to be very clean and the receptionist was very helpful in providing me a toothbrush and other toiletries i had forgotten. the atmosphere was also quiet; unlike other hotels ive stayed at where there seemed to have been a lot of doors slamming. overall it was a great value for the price.',happy
id39326,' ive stayed at this hilton numerous times on layover and to catch early morning flights. this was perfect when i had about eight hours between trips. the staff are very professional check in was easy and im certain it was not just the rather late hour. the rooms have soothing color schemes spacious and very comfortable with excellent quality linens and mattress. i used to fall asleep with no problem and sleep soundly. food can be ordered in late night and the service was excellent. high speed internet was available in room and you could plug in your ipod or phone into the stereo system in the room. the price for the rooms is just right.',happy
id39327,' ive been going to this hotel for many years and we love it. the people (staff) are so nice and helpful. the restaurant is first rate and the beds are comfortable. many of the rooms have these big claw-footed old fashioned tubs. the lobby is beautiful with lace curtains and beautiful tapestries. it is walking distance of downtown and chinatown. it comes with breakfast. the cable car is right on the corner.',happy
id39328,' i was very impressed with the attentiveness of the entire staff from housekeeping the front desk valet guys and the dining room personnel. everyone was very pleasant to deal which made our stay much more enjoyable.',happy
id39329,' excellent hotel if you want to stay nearby times square (-- min walk). rooms are not big but very clean and new! check-in and check-out are automatically by computer. luggage can be left in the hotel untill you leave for the airport (also automatically by the yotel robot). we didnt use the breakfast but had breakfast in one of the many dinners (try market dinner around the corner). really very good and clean hotel next to times square!!',happy
id39330,' this vacation stay was great for us the resort was booked to capacity and our room what beautiful. we did get the room upgrade so we stayed in a villa and it was great. we enjoyed the oasis water park and stayed there the whole stay. they had an activities director on friday night to entertain the kids for - hours of dancing and fun. the price was high we used a living social deal for the price of the room but the taxes and resort fee is high. but we had a great relaxing vacation. i recommend it as long as you expect to pay for the convenience of staying at the resort and not drive anywhere but the price you pay at the resort is equal to what you would pay eating out and in gas getting around in phoenix. it is close to arizona mills and lots of restaurants so there is lots to do outside of the resort too.',happy
id39331,' my boyfriend and i selected the westin over other hotels in the dupont circle area for convenience to georgetown shops-dining. even though we arrived early the hotel had an easy check in process. the room was a large corner room (---) and filled all of our needs: very clean large and nice bathroom large and comfy bed convenient to the shops-dining in georgetown (j paul is brunch was fantastic!). im picky and this was a winner! (pool is small but that wasnt my objective) im picky and i highly recommend.',happy
id39332,' there arent a lot of hotels on the upper west side within easy walking distance of the museum of natural history and this hotel has a perfect location - literally overlooking the museum-plantarium. the hotel is an older building and therefore has the characteristics of an older building (small bathrooms lower ceilings narrow-winding hallways no room service have to self-park in the museum parking lot etc.) but the rooms and hotel overall were in excellent condition. we stayed in the two-room suites facing the museum and were very with the rooms and hotel. i suspect that the rooms on the side of the hotel facing away from the museum are darker (and may just look into another building) but we were fortunate to be upgraded. in brief if we needed to stay in this area of nyc again wed certainly consider this hotel. for the price it was great.',happy
id39333,' we stayed in a one bed suite and we loved the hardwood floor and the heater warmed us up right away. we also enjoyed watching movies on the flat panel television. the receptionist bea was very friendly and helpful as well!',happy
id39334,' this hotel is as good and as authentic as you can get as far as the fisherman is wharf. it is not a luxury hotel by any means but has lots of character.',happy
id39335,' this is a tour group hotel and it looks like it. it is so run down it is depressing. unless you are with a tour group that gets their rooms here at a deeply discounted rate i would not waste my money staying here. you will be disappointed and regret it. i can tell you the room we stayed in had no written material in the room whatsoever no hotel directory no phone information card no hotel stationery or note pads - no pens - nothing! a picture was missing from the wall with only the screws showing and the lamp by one of the beds was broken. all of the cords by the desk were disconnected and we had to move the desk away from the wall to reconnect everything - lamp phone coffee maker ethernet connection. also no wifi - do dont bother bringing your computer unless you dont mind being tethered by a very short ethernet cord at the desk - by the way which only works some of the time. the closets are only a postage stamp and hold maybe two days worth of clothes for one person (the safe and ironing board are also in the closet taking space). the bathroom is so small you can barely move around and the water ran continually and was never fixed even though we pointed it out to housekeeping and maintenance. the air conditioning does not work properly either and we were so cold we finally had to turn it off - by the way it turns back on automatically so you have to keep turning it off. this hotel is not up to starwood standards by any means and they should remove it from their offerings of hotel in manhattan nyc. oh and there is no room service either as the one restaruant in the hotel is closed except for breakfast only until -- am.',not_happy
id39336,' hotel was clean plenty of space and the staff was very helpful with all of my plans for our large group.',happy
id39337,' the hotel is a solid property. it is clean the staff is friendly and efficient and it delivers the right value. it is not in the nicest area or the most convenient location. if you want to venture beyond the on-site restaurant (which isnt bad) chilis or wendys youll want to have a car. there are some parts of the guestrooms that could use some updating but it is not a necessity just yet. the fitness center was nice. it is attached to the indoor pool and spa. overall i had a pleasant stay and will probably stay here again next time i am in detroit.',happy
id39338,' i stayed at the fairmont for three nights in december ---- and thought it was absolutely fabulous. the valet staff is very helpful as i did not have to lift a piece of luggage my entire stay. the room was furnished with every possible amenity ranging from terrycloth bathrobes to a fully stocked minibar. the bathroom even had a scale (which was i wish wasnt there after eating sunday brunch at the collenade). the concierge was able to get me a table at the palm at the very last minute and offered some great advice about what to see at the kennedy center. overall the fairmont washington dc was a great place for a weekend getaway and i will be staying there again!',happy
id39339,' we truly enjoyed our stay at the churchill hotel. we initially selected it because it is near where a family member now lives in the city. what a jewel we discovered! we will always choose to stay there now. terrific location near dupont circle. just to be able to walk to kramerbooks and be near the restaurant bistro du coin is marvelous. we really appreciated the historic charm of the hotel. the staff was excellent; we experienced wonderful service our entire stay. it was just a very pleasant experience overall and we have already highly recommended your hotel to other relatives who are planning trips in the near future to d.c.',happy
id39340,' as other reviewers have said if your looking for a good quality hotel then this is not it but if you want a cheap and clean hotel smack in the middle of hollywood then it is. it is a two minute walk from the walk of fame etc. and is generally o.k. for the very cheap price it did the job. i went with my girlfriend and two friends and we found that la is as large as london to the west is the beach (santa monica pier venice beach long beach malibu etc.) and to the east is downtown with hollywood in the middle so it is not a bad place to base yourselves for a few days.',not_happy
id39341,' the staff and service at the hotel were outstanding. considering the time of year we went the price value was unheard of. the rooms were spotless the concierge services could not have been better and the location is perfect. it is right in the heart of the magnificent mile but is an easy walk to lincoln park and many residential areas. the doormen did an excellent job of getting taxis to wherever we needed!',happy
id39342,' the hotel is very central with easy access to central park and times square etc.the accomodation was a little small compared to other hotels in the u.s.a. but the hotel was clean and tidy no complaints. enyoyed the city tours with excellent tour guides and overall new york is certainly a wonderful city to visitworth a second trip.',happy
id39343,' i reserved and paid for a king - bedroom suite. i called ahead of time and asked about the shuttle and was advised we could take the shuttle back and forth throughout the day to sea world the zoo and to old town. when we arrived i checked in and went to the suite . it had - queens and a sofa bed. one room was separated by - very large doors--which i suppose made it - rooms. i went to desk and they advised they had no king suites. the view from the sliding glass doors and balcony would have been beautiful but it overlooked the i-- freeway! very noisy day and night. oh and the shuttle...it only went to the zoo at -:--am and picked us up at -:--p--the zoo was open until -pm. same thing with sea world--when we arrived we wanted to go about --:--p and they advised they only went once in the morning. big disappointment. i selected this hotel for the shuttle the view and the king bed and didnot get any of that. the management was very sarcastic in saying i apologize . actually they could have cared less. they did re-imburse the $--.-- parking fee at sea world when we pressed it after deciding to take a rental car there. i would strongly suggest staying somewhere else. oh by the way i am a platnium member with this chain.',not_happy
id39344,' this is our second stay at the ritz carlton battery park and we are sure there will be a third fourth fifth...etc! we have stayed at other ritz carlton is and always stay on the club level. the value you receive for the extra charge per person is extraordinary. small meal and beverage services greet you for each portion of the day and the staff is second to none. when you enter the ritz carlton club floor you essentially become part of a world you never want to leave! husband wife - daughters (-- & --) spent a short weekend enjoying a spring weekend walking in lower manhattan and taking in a broadway matinee. the accomodations wonderful and the view of ny harbor a treasure! a true new york experience!',happy
id39345,' great location but rooms are small and they have a smell that does not go away. gym is small with minimal weights but adequate treadmills over all it is a good stay when it is a bargain price',happy
id39346,' my wife and i came and stayed here for business meetings (not held onsite). the property seems charming enough some might consider the -- is--- is california ranch style dated but i consider it classic but truthfully we didnt have time to explore beyond our room main lobby and veranda (restaurant & bar space) and we didnt play golf use the spa or enjoy any of the property is amenities including what appears to be a nice kid is program. so why are we disappointed? by the weak service of waitstaff and lack of service by front desk-security-valet staff handling (or lack thereof) of our complaints over two nights. our first night was marred by a car alarm that went off all night long a beep-beep-beep that cycled on for a couple minutes off for maybe ----- minutes then on again. first call to front desk was theyd send security. my second call was answered by someone who had just come on and didnt know anything about it but would send security. i slept through the alarms until the one that woke me at -:-- am but my wife had not slept. so i walked to the front desk and the gal there said she didnt know anything about it but then jumped on the radio to someone saying what do you know about that black honda civic in valet with the alarm that is been going off? nice. second night and unbelievably another car alarm was going off into the night this one being one of those with six different alarm sounds. thank god it ended sometime after midnight maybe that is when the offender who had self-parked his pickup truck in the valet lot and left returned. first call theyll send security. second call was met with hostility there is nothing we can do valet doesnt have a key weve looked in the bar and asked everyone if it is their truck. sorry let is just hope the owner comes back. third was an in-person visit to the front desk who says im the only one complaining about it. he radios the valet who says sorry he didnt find keys or the owner and he is off in - minutes so he cant help but theyll send security give them a little more time and theyll call me and tell me what theyre going to do. no call... ...no apologies no offer to move us to another room or comp us or offer something. we (including coworkers) had cocktails on the veranda - times and - times waitstaff was inattentive one time disappearing with my wife is credit card and had to be located after we waited -- minutes.for her return. we stayed at a corporate-discounted room rate. i guess that is why we ended up in the terraces the rooms that are outward-facing towards the parking lots on the perimeter of the resort (and why we were not offered a relocation?). nice rooms well-appointed with attractive casework for dresser desk and -- plasma with digital lodgenet and another nice piece which set the king bed at a ---degree angle and with integrated night lighting. if the rest of the resort has this level of appointment then youll be fine. but rooms ------- with their single-pane windows should be avoided due to poor proximity to parking areas.',not_happy
id39347,' i have been coming to your hotel for the past few years - on average about --- times per year. i am a platinum member of spg - and stay at various spg properties across the country. the wireless service in your hotel is by far the worse i have experienced in any spg property. and has been for the past -.- years. i have complained numerous times (and always ensured it will work better the next time) but every time i come back - it is the same issues. will it ever get fixed????? makes me wonder why i keep coming back.',not_happy
id39348,' i booked this room because of the excellent price & the free parking. there is a denny is next door & a mcdonald is across the way as well as a gas station close by. we were about a -- minute drive from universal studios so the location is pretty good. the hotel is right next to the freeway but with the door and window shut the noise was minimal. upon arrival we waited to check in for about -- minutes...and there were only - groups ahead of us. it didnt seem that the check in lady had any sense of urgency at all...she was slowly checking everyone in. however she was nice so it is okay. the hotel looked pretty nice from the outside...the pool area looked good and the parking lot felt safe. the elevator was a bit musty & scary...we ended up taking the stairs the rest of the time. when we entered our non smoking room i was taken aback by the stench of cigarettes & cleaning supplies. it smelled like the room hadnt been aired out in months. i immediately turned on the bathroom fan air conditioner and opened the windows and it seemed to help a bit. however the smell in the bathroom was even worse...like a combination of cleaning supplies and a moldy drain. i actually resisted using the bathroom until i absolutely had to simply because of the smell. the bed felt unclean and there were cigarette burns in the plastic that covered the mattress. while i was sitting on the bed watching tv i found a small black bug on my arm and that pretty much did it for me as far as using the sheets were concerned. i thanked god that i brought my own pillow & slept ontop of the sheets. the sink in the bathroom turned on if you turned the knobs both left and right so it was tough finding that magic in-between spot that wouldnt leave the sink dripping all night. i had to sleep with the windows open because the smell of the room was literally making my stomach churn. there are no safety mechanisms on the windows so i felt a bit unsafe doing this but i didnt have a choice. also this made the sound of the freeway deafening. i dont think ive ever had a worst night is sleep at a motel-hotel. checkout was prompt and the checkout lady was very nice. all in all you get what you paid for. i would never stay here again and would never recommend this motel to anyone.',not_happy
id39349,' this is a wonderful hotel in a great location a few minutes walk to dupont circle. the room was large the beds and pillows a delight the bathroom well stocked and the restaurant food very good. iced tea on tap in the late afternoon and cookies and milk for the kids at night was welcomed. the hotel was all spotlessly clean and the service throughout the hotel was faultless. spent - nights here on vacation (got good rates over a long weekend) and i was so delighted that we were treated no differently to business visitors. im likely to be in dc for business in the not too distant future so ill definitely stay again.',happy
id39350,' the standard is amazing. this hotel is completely wacky. if you dont think you will like it you wont- its not the embassy suites. yeah they are rude the prices are outrageous and the rooms are like really small- but there isnt anything else like it. i dont think the elevator has changed since ----- classic.',happy
id39351,' hotel seemed new and everything was in great shape.',happy
id39352,' i just stayed at the bonaventure this past weekend and it is a return visit. the hotel is clean and professionally operated (with the exception of when we opened our night stand drawer and found a wrapped condom there obviously the previous inhabitant of that room had stashed it there and housekeeping failed to open and check the drawer). the rooms are small by westin standards the unique design of a rounded building actually takes away square footage from the room layout so it is a bit cramped for more than one person in a standard room and if you have three (like we did with my teenage daughter) it gets downright packed! like all big city hotels the bonaventure offers an overpriced restaurant and cocktail lounge. however they also have a food court level (level - of the complex) with some small mom & pop type sandwich shops and a couple of restaurants not operated by the westin. this is where the trouble comes in. one of the restaurants is called the bonaventure brewing co. . this place is simply awful and you should avoid it at all costs. just by their name you would possibly assume they are indeed part of the hotel is management but theyre not. i entertained a party of - last weekend. they sat us in an area where the overhead fan wasnt working and offered to open a window . what was ironic the room was practically empty (perhaps that should have given us our first clue) and they could have set up a table under a fan that did work but this didnt occur to them. we ordered and after about -- minutes our server returned to inform two of my guests that the kitchen didnt have what they ordered and theyll have to order something else. no apology just a flat statement of tell me what you want instead. the food was not bad but certainly nothing to rave about. it was like pulling teeth to get our server to return to the table to re-fill water glasses etc. the final insult was when the check arrived they included a --% tip. ive heard of places stating how they do this to parties of -- or more ive even heard it for parties of - or more but never to parties of -. i think the server may have heard some early complaining from our table over the broken fan business and thought his tip was in jeapordy (which given the lack of service we got it certainly was). anyway stay away from this place!',not_happy
id39353,' last night we had to argue with jay the front desk guy to get a battery for our smoke detector which did not even have a battery. i felt compelled to check it after so many things went wrong. where do i start hmm.... the fitness centre is a dive none of the machines really function every morning i had to hunt for the maid to unlock it. there was no fridge in the room when we got here the first night we were awoken at --:-- pm because the from desk guy was --$ short in his till and wanted to know if we payed the deposit for our phone. there was a day without water and the continental breakfast was crap. there are plenty of better comparatively priced hotels around. if you read this review and still stay here you deserve what you get!',not_happy
id39354,' checked in with this pompus front desk clerk who was so rude i am not sure if radisson would want him representing thier name. i was handing him cash and he was being rude in my country that just doesnt happen! and then as other reviewers have spoken on the room was filthy. the shower had soap scum on it and the carpet was so dirty my socks were black after walking on the floor. when i spoke to this young blonde manager (wish i had gotten her name) she dismissed my concerns. bad bad bad!',not_happy
id39355,' i booked five rooms for my out-of-town friends for an engagement party. two days before all of my friends arrived the hotel canceled all of the reservations and offered no help finding new accommodations. although they lied about a boiler room problem i believe the got an offer at a higher rate so my friends were out on the street. it is not worth the risk.',not_happy
id39356,' you couldnt ask for a better location - a couple of minutes to union square and very near all the transport. we upgraded to one of the larger rooms and having had a quick peer into one of the standard rooms im glad. my room was an ok size stylish with an amazingly comfortable king sized bed. the bathroom was large and had a seperate loo. they seemed to have run out of inspiration when it came to decorating the bathroom though - the bath was the standard small low white bath you find in motels. there were a couple of maintenance issues - the air con unit didnt work properly. despite us reporting it several times and an engineer attending and agreeing the fan needed replacing they never fixed it. also our room didnt get very good wi-fi reception which was frustrating. having said that i liked the hotel very much and would definitely return.',happy
id39357,' the salisbury offered what we were looking for in a hotel in ny. great location and very large rooms. we had a one bedroom suite and it was more that enough room. lots of great restaurants and cafes near by and within walking distance was -th ave times square central park and subway stations. we were travelling with a very large group of over -- people and i think everyone was with the hotel. i would definitely stay there again.',happy
id39358,' this is a wonderful place to stay especially with dogs. very clean and friendly. the room and the courtyard is absolutely lovely and well maintained. yes outside noises can be heard but they were not a problem or even close to a nuisance. im sure that would be a different story for rooms directly on lombard though. great location and price for the room. love this place!',happy
id39359,' this hotel was outstanding for everything. value location and the hotel amenities (free parking free wireless free breakfast). we had a hill side view and a king size bed for - nights. the was very comfortable flat screen tv mini fridge and microwave. ---- minutes to the beach downtown and the malls. i totally recommend this hotel if you are traveling to san diego.',happy
id39360,' i am writing this from my room i only wish you could hear what i hear from this room. it is april ---------:-- am room --- and sleep is not happening for awhile. the combination of people screaming cars honking horns and the current drum solo by a panhandler banging on - gallon buckets is nothing short of a - ring circus. i actually went down to see what the noise was only to see the unfounded talent banging away. front desk said they would send securityi asked what about the police she replied they wouldnt move him. security guard came out took a look and said the police will move him....i just shook my head. stayed out there for a half hour no cops....but he did stop. if you are staying here make sure your not in rooms that end in -- and --...be opposite the black rose. the room is spacious bath needs some work. the have flat screen tv is but no digital....no excuse for that it is ---- for christs sake lot of snow on the tvs. there is a breeze or should i say a gale coming from the windows.....note dont wear a hat. i searched trip advisor for hotels i narrowed my search to hotels with swimming pools as my -and - year old were with us. saw the marriott custom house had a pool according to trip advisor and was - of -- that did. we just stayed at the marriott on marco island so we figured why not. we get here and there is no pool!!! you can imagine the look on their faces. no room service no bar.......the people that are handing out rave reviews of this place must be employees.. i have stayed in boston more than i can count and this ranks next to last. for a hotel in the same location.....boston harbor is my choice. if you are booked here do yourself a favor........look somewhere else......you been warned.',not_happy
id39361,' i have used priceline.com and specifically name your price for my travel needs for years. i have always been extremely satisfied with the results. however i fail to see how the felix qualifies as a five star hotel. the rooms are the size of a microtel and there is nothing special about the amenties. i was traveling with another couple who was planning to share our room but when i called and requested two beds my request was denied. my friends ended up making their own reservation at the conrad hilton. this defeated the purpose of us traveling together and enjoying each others company. i will no longer use priceline again if the felix is to be compared to the westin and the intercontinental as a five star hotel. and i will be sure to not stay at the felix again.',not_happy
id39362,' service was great they had a a great singer that night. we got there late and they had champaign and chocolate covered strawberries waiting. totally unexpected and so very nice! it was our one year anniversary of our relationship! beautiful hotel great staff super room and i would say with the history of the hotel and location this is the hotel when in dc! thank you hotel staff~you made us feel special.',happy
id39363,' based on the reviews i had seen on here i was initially a bit afraid to stay here. however i was not disappointed by my stay in any way. first off opal is an old hotel so dont expect to be staying in the hilton or anything like that. first impressions: the airport shuttle drove me straight to the hotel. the lobby is clean and it appears that the hotel is well kept up. the front desk man who helped us was very nice and answered all of our questions. he gave us a map and told us how to get to the places we wanted to go. so far so good. the room: i walked in and was surprised at how large the bedroom was. two queen sized (i think) beds for three of us and more than enough room to stretch out. the room was clean the sheets were clean no problems there. the bathroom: this is where i usually worry the most because this is normally the place where housekeepers neglect to clean as thoroughly as needed and ive seen some reviews on here about that. but no problems there either. i always look for stray hairs on the floor toilet or sink and didnt see any. it was clearly an old bathroom with an old tub old sink... but by old i dont mean unkept or kitsch. just old-fashioned. continental breakfast was fine. just what you would expect - bagels danishes oranges cereal. nothing fancy but nothing awful. it got us energized for the day. location: on the edge of the tenderloin district. not the best part of town but not the worst. there were bums outside of the area at some points but they were harmless and just asking for money. sf is a big city and there are homeless people all over the big city so that is just a risk you have to take if youre going to visit a large metropolis like this one. i did walk around a bit at night but was cautious to stay in lit areas. i wouldnt recommend walking around too much just for the simple fact that again it is a large city and anything can happen especially if you look like a dumb tourist. close attractions: not much in walking distance. across the street is tommy is a bar that looked pretty busy every night i was there (- nights). mel is diner is next door and part of the hotel open -- hours. it is just a greasy spoon but if youre hungry and everything else is closed it is not too shabby and the portions are huge. there is also a gym and an amc theater on the block. i saw other restaurants like a persian restaurant a bakery a quizno is down the block and a thai restaurant but didnt go into any of them. transportation: bus lines are very close to the hotel running north south east and west (van ness geary and ofarrell). you will have no trouble getting on these buses. very convenient. about - mins from union square. no more than ----- from any other tourist attraction. all in all not a bad place. it wont exceed your expectations but if you value a convenient location and a decent stay you wont be disappointed. the price isnt cheap but it is the cheapest we could find close to the places we wanted to go without going to a dangerous area of town.',not_happy
id39364,' the hotel was quite concerned about appearance and status implications but when it came to consumer care....the quality was poor. the price was extremely high and there was no luxery or special treatment to justify the cost. the rooms did not have a coffee pot (you had to pay $- a cup through room service if you wanted coffee at any other time than -:-- am) there was no fridge (except what was stocked with mini-bar high priced items) and if you wanted to use a hotel computer with internet access you had to pay $-.-- per minute for such a service. i felt like all the hotel was concerned about was making revenue and earning gratuity but i felt very uncomfortable there.',not_happy
id39365,' we are kimpton hotel fans after our recent trip to portland and seattle. our stay at the hotel monaco was fabulous. we took other reviewers recommendations and found nearby street parking which allowed us to avoid the hotel parking fees and cranky valet. our room was incredible ammenities top notch and front desk staff were very helpful and friendy. we will definitely return to this hotel!',happy
id39366,' i stay at the surrey for -- nights. for me the surrey set a new standard in what a luxury hotel should be. the friendliness and professionalism of the hotel staff in special front desk and concierge exceeded my highest expectations. from check-in to check-out everything was superb. the decor is very very elegant; every detail is perfect. i also love the upper east side location. from now the surrey is my nyc hotel.',happy
id39367,' we stayed at this hotel for six nights while attending an event our daughter was involved in. even though it is an old historic building the rooms are very nice. the staff was helpful and courteous for every request we made--from special food requests to finding a taxi directions around town and just general questions. the hotel is close to almost everything we wanted to do and we easily walked to the riverwalk area the rivercenter mall the convention center and the alamo is across the street. we would absolutely recommend this hotel to friends and family!',happy
id39368,' the hotel is in a very good location - you are in walking distance to restaurants shops and transport. we felt very safe in the area and loved that we were able to walk to many of san fran is sights. the room was basic and clean which was to be expected based on the price. we had requested a room away from the lift and on a upper floor (we were on level -) however were located right next to the lift. the noise of the lift was not as bad as expected however the street noise was quite noticeable. we stayed in the summer and it was quite hot and it is worth noting that there is no air con and with the street noise having the window open is not always an option. on our second night we returned to our room to find it remarkably hot we asked reception if it was possible to turn the heat down in our room as it was very warm they said they could not control the room is temperature. however after a search on tripadvisor at previous reviews noting this problem and an email to the manager the next day they rectified the problem (they can control each room is temperature). apart from this issue and the lack of air con - this hotel is very good for the price. i would also recommend trying the restaurant hops & hominy that is just down from the hotel in a lane way - it has great food in a relaxed atmosphere. if you want a clean well located well priced hotel (and might not be staying in summer!) this is a good pick.',happy
id39369,' my wife and daughter and i totally enjoyed ourselves! a few blocks from the alamo...away from the crowds better price! georgia the hostess is a peach! i have never had a better full breakfast at a comfort inn! she brags about the owners and makes you feel like family! thier is a sweetness here that is hard to explain...so many extras for such a good price!',happy
id39370,' i recently stayed at the palomar hotel in san diego gaslamp quarter and i enjoyed it from the very first moment arriving without my luggage. everybody took care of me. they helped me with everything necessary for the first night gave me an invitation to enjoy some really nice chardonnay in the restaurant. my room was on the --th floor just facing the petco stadium. how amazing - sitting in a cosy room and watching the game! i like kimpton hotels and palomar is just great.',happy
id39371,' certainly not the worst hotel in the world but you get what you pay for. the worst bits - an hour queue to check in a permanently cold shower and half an hour queue to check out. the affinia manhattan two blocks away is a much better place but costs a lot more.',not_happy
id39372,' we stayed here only one night only thankfully for new years eve (we were partying in downtown to ring in the new year and my friends from the area live in a far away suburb and it wouldnt be cost effective to get a taxi). what garbage. i know this place is cheap compared to other hotels in the area but boy i didnt know how cheap. honestly - you are better off staying in a hostel if you had to choose. or maybe sleeping in your car until you are sober enough to drive. the staff were okay...but the quality of the hotel...my god...sleeping in a sleeping bag at the bottom of the space needle would have been better. the beds were lumpy and uncomfortable. i would not have showered in the bathroom - using the toliet was bad enough. when my friends found this cheap accomodation i thought to myself oh it is just one night how bad can it be . i should have saved that money for the car ride home!',not_happy
id39373,' i stumbled onto the roosevelt when planning an impromptu visit to nyc and would definitely stay there again. the hotel was lovely and is just a quick walk to times square bryant park and multiple subway stops. i would recommend the roosevelt to any of my friends going to the city.',happy
id39374,' i have stayed at this property twice in the last six weeks with friends while staying in charlotte for a couple of panthers games. my wife works for sheraton so i try to stay at one their properties while travelling. the hotel itself is not bad. the lobby which they were working on the first time we stayed was finished when arrived this time and it has a flat screen tv with a sitting area and computer guests can use to access internet. rooms also have flat screens and the rooms are very quiet. heard very little noise either trip. front desk is helpful and friendly. - stars for all of this. now the bad and i do mean b-a-d! we had our vehicle broken into both trips. first time we parked in the back. my thought at the time was it can happen anywhere and booked the hotel for the second game without a second thought. big mistake. this time when we got back from the game at around - pm we parked in the front parking lot just steps from the front door. we go out at -:-- to hit the town and the lock has been popped out and someone had rummaged throught the glove compartment and stole a portable tv from the behind the front seat. it had barely gotten dark outside! we asked the front desk clerk about security and she said they dont come in until --pm. didnt help us either time as both times the thugs broke in before --. she even stated things had been getting bad around there and that this wasnt uncommon. management needs to step up because they have a major security problem. lights in the front parking lot didnt come on until about -:-- about - hours after the sun went down. even then the lighting was inaddequate. security needs to be there before -- since this seems to be a regular occurence. i have lousy luck but to get robbed twice in a six week span at the same place boggles the mind. once is an accident but twice is pattern. i can only imagine how many break-ins occur here in a week or for that matter a night. i can assure you it wont happen to us a third time because we wont be back.',not_happy
id39375,' this laquinta is right off the highway and next to a cracker barrel. we stayed here on our trip from san diego ca to charlotte nc. i cant say enough good things about this hotel in this location. they were polite and efficient and the rooms were spacious quiet and clean. we had our -- pound dog with us and they were accommodating to him as well. this hotel appeared new and safe. they also had hired security to patrol the parking lot so we felt that our car topper storage unit would be safe as well. i highly recommend this laquinta and wish that the rest of the ones we attempted were as great as this one.',happy
id39376,' we booked this through expedia for under $--- a night. our plane was delayed by - hours so we didnt check-in until almost --:-- p.m. they didnt have the room we paid for so they upgraded us. our room was huge. and the sleep number beds are wonderful. the staff was so friendly and the building is beautiful. we asked the doorman for recommendations to get something to eat at midnight and he was so friendly and directed us in the right direction. i believe if you treat people nice they will return it. check-out was a breeze. the only thing i could find bad was that only two elevators were working. and there was no way i was going to climb that winding staircase up -- floors but it sure was nice to look at.',happy
id39377,' i stayed in the hostel portion of this place in a two bed per room reservation. the room was dark and somewhat cold with a sink and a locker. there are bathrooms down the hall which for me were always clean and open --% of the time. the staff were all very nice friendly and helpful. i was cold and kept asking for more blankets and they gladly gave me as many as i needed. they were not able to control the heat though so even though the room was chilly they could not improve it. we had a snowstorm one day and even then the heaters did not kick into a higher heat but at least we had power. i heard all of the east coast lost power and thousands were without any heat so i was grateful to have any heat and my six blankets. :-) i also like to be very warm when i sleep so that is just me. the kitchen area has a microwave and sink but no pots pans utensils cups etc. it is better for making simple things or heating up leftovers. there is a bar which serves breakfast and snacks throughout the day which i found helpful. the elevator is small and slow so after you take the trip with your luggage unless you are way high up or have an injury it is probably better to take the stairs. the lounge area downstairs is cozy and great. lots of seating it is decorated and designed nicely there are books for trade or borrowing internet three plasma tvs which play news in the morning and movies at night. overall i was content with the hostel. i paid more than i thought it should be but hostels and hotels were very pricey this fall (----) so compared to the other prices it was decent. i would like to see better lighting in the room and in the halls but in general it was safe clean and fine. it is close to the train and many delicious affordable restaurants and stores.',happy
id39378,' i have been to dc over -- times in the past -- years and i must say that staying at club quarters was the best choice for the money. it was at an affordable cost (which is very important) terrific staff a nice resturant downstairs and a great room. it was on the small side but honestly are we in dc for the size of the room? it is only about -- steps from the metro stop which makes getting to almost anywhere in dc easy.',happy
id39379,' i enjoyed my short stay here the room very clean and very quiet. the room came with a microwave refrigerator and a nice tv. it did not have a iron and ironing board however when one was requested it was brought up quickly. the workout area in the basement is rather small and was crowded. it would be nice if they would expand this space. the pub elephant & castle was a nice place to eat as well offering a reasonable price menu and a hour from - pm to - pm. the food was quite good and they will deliver to your room. finally although my stay was short all encounters with the staff were outstanding.',happy
id39380,' we stayed for a week and it almost felt like home for me. as my boyfriend was working i explored the city on my own. the park is location right behind union square was great for this with loads of shops bus routes and chinaown close by. i felt really safe to walk around and rodel was so helpful he had a great sollution for every question i had. the room was exactly what i wanted clean well appointed with a nice bathroom and plenty of space. i wasnt expecting there to be a kitchen but this too was excellently equipped and a real bonus as were the laundry facilities. i wouldnt hesitate to recommend the park hotel to anyone especially travellers on a budget who nevertheless maintain high standards',happy
id39381,' stayed in boston this weekend to attend an event and go out for the night. we really just needed a place to crash for the night and werent planning on spending a lot of time in the room. the room was small older looking and really smelled of bleach when we checked in. however it was very clean and the beds were comfortable. if you are going to boston on an extended vacation or plan to spend time in the room look elsewhere.',not_happy
id39382,' i was a little apprehensive with the hotel since it appears a little old and some comments here are rather negative. it was a very good surprise though: - – the room was clean and comfortable. the bathroom was spacious and had a beautiful view to the empire state building. - – excellent location. i cant stress this point enough! - – we were four adults and there was plenty of space. - – although staff is not very friendly we were authorized to check in at - am. no extra charges no questions answered. - – prices were fair. not cheap not expensive. do not expect a fancy hotel. this is not the kind of place you stay when youre traveling on business. it is definitely a tourism hotel and for this purpose i would stay there again.',not_happy
id39383,' cant rave enough about this hotel! first let me tell you that i really appreciate preserved buildings and original details and architecture. this building is a site to see all on its own. one of the staff members will even take you on a tour if you ask. if you appreciate historic buildings youll really enjoy this hotel. from the original mail drops to the teller counter to the super-cool vaults on display in the basement -- this is a gem! next the room was extremely clean and comfortable. there is one negative and that is sound from the hallway. somehow the sound travels well into your room and you hear every conversation in the hallway. if you have the tv on though no problem. the hotel wasnt very busy so it wasnt a bother. if you are there and its super busy though you may want to ask for a room away from the elevator. the toiletries are paul mitchell which is nice. they are small bottles though so you might want to ask for additional shampoo and conditioner if possible. the bed and pillows were comfortable. the complimentary breakfast was really nice as well. they had wonderful fresh fruit pastries oatmeal juice coffee etc. the location was wonderful. you are within walking distance from the great shops and restaurants of downtown. there is even a great mall within a couple of blocks. last but not least i would like to recognize the staff. they were so attentive nice and helpful. i really felt like i was in a - star hotel based on the service. ive stayed at some pretty pricey hotels and never had such wonderful service. opening doors carrying my bags up a couple of stairs smiles the whole thing. the also provide some yummy fruit water in the lobby which was extremely nice. while we were there they were refurbishing their lobby area. so i will be going back so that i can see that too. love this hotel and staff!',happy
id39384,' great location loved the spot for business or play. rooms typical new york and the service was great from one man in particular. i wish i got his name. small india-asian man with classes. very nice man. i recommend this hotel.',happy
id39385,' we were staying at the intercontinental but because of a seminar all rooms in the downtown area were booked and the tariff was ---usd so we decided to stay at warwick. this property was a disaster!! there is lack of security. they dont have a safe! the food is terrible and to top it all the carpets in all the rooms stink. dont take he elevators because they might stop or fall any minute my advice is dont stay here!',not_happy
id39386,' stayed here with a best friend. loved everything about the hotel: clean airy rooms that while not huge are fresh and perfectly-appointed--and have wood floors...no skeevy carpeting to tiptoe across! fabulous arty colors on all of the walls--even the hallways are cool. everyone we dealt with was helpful friendly easy-going. the whole vibe was chill and relaxing but not lax. we had appetizers and wine in the lobby-metaphor restaurant. felt like we were in a friend is living room; our wine glasses were constantly topped off and the food was really delicious. the area is without parallel: great people-watching boutique-bopping crazy-great restaurant options. i will beeline it back to the duane!',happy
id39387,' when we stepped into the front lobby it felt as if we had been transported back to a time of elegance from the marble floors to the wooden details throughout we felt like we were somewhere special. the front desk personnel were promt and professional. time seemed to slow down once we stepped inside the elevator and for us that was a good thing. the halls were narrow and meandered a bit but that added to the charm of an older building versus a new mega hotel. our room was a nice suite freshly remodeled and quite different from before. it was much more modern with subtle cream and light blue walls and light and airy window treatments. our king sized bed was extremely comfortable and we slept like royalty. we could hear a slight hum of the city but that didnt bother us at all. the natural museum of history was across the street and down the block and the surrounding restaurants and bars were extremely convenient. it was nice having the smaller delis pharmacy liquor stores florist and grocery stores within walking distance and we found everything we wanted at all of these places. we made our suite our home away from home. every morning we ate breakfast on the second floor. the scrambled eggs were cooked perfectly and the pastries were fresh and delicious. after spending our days out and about seeing the city it was nice to return to our room for a shower. the robes provided by the hotel were a nice touch. the only thing we missed was having a bar at the hotel but that only encouraged us to get out and see what we wanted to see; a beautiful thriving city with interesting people from all over the world.',happy
id39388,' i visited nyc with my boyfriend on christmas ---- and we loved our stay at the affinia dumont. we booked a king size room and the bed was so big and comfortable definitely my favourite thing about this hotel. the room was very spacious and bright with huge windows. we stayed on the --rd floor and the view was amazing! the kitchen was very useful with a good size fridge microwave cooker and kitchen utensils. the bathroom was pretty and cleaned every day with nice white towels also changed every day and aveda toiletries. the staff was always friendly and polite. the newspaper by the door every morning and free iced tea in the reception were a nice touch. the barking dog restaurant was better than we expected. we stopped by for a quick snack and the caesar salad with grilled chicken was delicious. the location is excellent very central with a subway station within a few blocks distance drugstores and supermarkets nearby. i have already recommended this hotel to friends and will definitely stay there again if i go back to nyc.',happy
id39389,' we just spent three nights at paradise point with our three boys (- - and --). they absolutely loved the grounds with the winding paths and ponds. the pools are fabulous and our room was perfect. we were a little hesitant to book here since there are some negative reviews but this was out favorite hotel out of - that we stayed at (hyatt huntington beach lacosta spa and resort and the marriott coronado). yes the bathroom is a little dated and the bed wasnt the most comfortable but all in all so much fun! also it is great that you can park your car right outside your room. will definitely come back.',happy
id39390,' the rooms are a little dated in decor but past that i couldnt say a bad word. the staff were helpful with recommendations of places to eat. it is right around the corner from pike place market and an easy walk from other areas of interest such as the needle the waterfront and pioneer square. we opted for a private room but a shared bathroom the bathroom was clean and in good condition and it only cost a few extra dollars than it would have cost for - beds in a dormitory in a nearby hostel. cant go wrong really.',happy
id39391,' my partner and i wanted to get away fro the weekend and book this place with priceline is name your own price. we got an excellent deal and were that this hotel was just a block or two from the -th street mall which made it nice to be able to walked around have dinner and drinks be a short walk from the hotel. the staff was smiley and friendly. the place was nice enough rooms were good- but not anything about it stood out or screamed this is a - star hotel. the fitness area and pool was..meh. we stayed in a standard king size room. the bed was comfortable we were lucky to have a high floor and an excellent view. the bathtub was deep and spacious. we had a snack and some drinks late at night at the lounge and it was very good. they have a late night hour with excellent deals. try the sweet potato fries!i overall not bad- probably best for business rather than a couples getaway. again for what we payed- excellent. but i think at the regular rate- id opt for somewhere else- with a bit more ambiance for my needs- for a business traveler it may be a better fit.',happy
id39392,' the hotel is in a quiet area but only a - minute walk to the -th street subway station. the area seemed safe during the day but we avoided going out after dark as there were a lot of unsavory looking people loitering on the streets. the hotel staff were nice and helpful. the room was a decent size with a flatscreen tv fridge microwave desk and plenty of clothes storage space. the channel selection was limited even though the hotel advertises cable and hbo. the sheet and underlay kept coming off the bed during the night as they werent fitted. this was annoying but at least there was no sign of bedbugs. we were in a ground floor room and the noise of people in the room upstairs regularly woke us up. the smell of bleach in our room was overwhelming when we first arrived and it was hard to air out the room. our bathroom was next to an alley that housed a few homeless people so we were wary of opening the window. the breakfast selection looked bland and sugary. i took my own muesli into the dining room and no staff objected to that. the internet connection was poor inside the rooms and kept dropping out. i had to sit in the car parked outside our room to talk on skype. we had no trouble finding a free car park.',not_happy
id39393,' ive been visiting san francisco for business and fun about --- times a year over the past year. ive stayed at other kimpton hotels but when i saw that the triton was close to a work function i booked it! the location is perfect -- just off union square. there are nearby restaurants and even an adjacent wine bar (mmmm wine) so it is a perfect place to stay for work or fun. when we first walked in we were greeted by the awesome friendly staff and a cool whimsical lobby. as a kimpton in touch member i was welcomed with free wifi in the room which was more reliable than most hotels ive stayed in the city. san francisco hotels usually have small rooms and can be noisy but this room was so comfortable in terms of size cleanliness and furnishings it definitely beat out other boutique hotels where i have stayed. i have trips booked again for march and october!',happy
id39394,' went here for my husband is --th. hotel staff were so friendly and the young man checking us in gave us a fantastic room on the --th floor with stunning views of hudson river and could see statue through windows on other wall. room was very clean and just how i imagined it lovely. what can i say about the bed other than it was huge and soooooooo comfy. they have a catalogue now so you can actually buy one and have it shipped to england very definitely thinking seriously about that! it is right on times square but no noise in room. the location is so central to everything. we were shattered with all the walking but really recommend getting the -- hour hop-on hop-off bus pass to all loops it is the only way to see everything one day and then get off the next day at places you want to explore. definitely recommend the night loop being up high on the open top deck gives it all a different feel. cant wait to go back.',happy
id39395,' we had a problem upon check-in -- our ac unit was dead. we waited about two hours for the repairs to take place (and were afraid to unpack for fear wed have to eventually move to another room). long story short they took care of the problem after a few phone calls and comped us for breakfast for two for the rest of our stay -- five nights! that kind of attention will keep us coming back. pros: convenient easy-to-access location; exceptionally cordial staff; nice rooms with a new fridge and microwave; nice pool; free wi-fi; free parking; free daily bottle of water and usa today. negatives: (-) very strange layout of the hotel. there is an average-looking lobby and several long very wide very dated-looking (almost industrial-looking) hallways where the rooms are located. none of the hallways is marked so you have no idea where your room is. (-) ridiculously small fitness center. why bother? maybe both of these problems will be eliminated with the ongoing renovation. if so this will be a very nice property and a good value. overall we would definitely stay here again.',happy
id39396,' i picked the hotel because of its location and appearance from the outside. i previously stayed at the gansevoort hotel nearby and thought that this would be a better alternative. the lobby is cool and checkin was quick and friendly (not as pretentious like the average w hotel). the rooms are very small but this isnt a problem due to a clever layout big windows lighting and mirrors. the design reminds me a bit of a youth hostel however if you have enough of over designed hotels then it is is refreshingly simple and functional. the first room (----) had a very loud ventilation however the second room (----) was even worse. since it was windy outside somehow some flaps in the ventilation system made a loud hammering noise that prevented me from sleeping. was too tired to change it again. i had dinner at the standard grill (my second visit just ok as they barbecued the scallops without any spices or seasoning the worst scallops in a long time and the most expensive too). the bar at the --th floor is phantastic cool design good crowd great view. since i left at -:-- am next morning i placed an order for room service breakfast at -:--. i was informed that room service wont start until -:-- despite being told at checkin that they have -- hour room service. they finally agreed that they could only do an omelette with a filling different to what i ordered (god knows why) however finally delivered the omelette i had originally ordered. the coffee was on the house for the trouble caused (however without spoon to stir the sugar). still better choice than the gansevoort but wouldnt return.',happy
id39397,' greetings yall! my alma mater boston college law school selected me as the ---- recipient of the hon. david nelson public interest award in recognition of my career giving pro bono bilingual representation to homeless victims of domestic violence. i have viral cardiomyopathy -- a type of congestive heart failure -- thus i should not fly - days in a row neither should i travel great distances alone. usually when i travel to boston i stay at the omni parker house; however since the event was being held at the seaport boston hotel; therefore it mad sense for us to stay there to make things easier. oh what a pleasant surprise! my son and i needed a little extra room because of my disability and also because he is a maturing young man and shouldnt be sleeping in mom is bed if you know what i mean! hence we reserved a king bedroom suite. in a word it was beautiful! it was a corner suite with the living area facing the logan airport -- my son is obsessed with airplanes and swore he was going to watch them take off and land all nignt but thank goodness they stop flying at midnight! -- but one cannot hear any noise from the airport whatsoever. both the living area and the bedroom had flat screen hd televisions with a choice of approximately -- different channels. in addition the rooms all have free wi-fi; nevertheless if you cannot complete your internet transactions in your room there is a business center where all of the options are gratis from logging onto your email account faxing or receiving correspondence via facsimile printing out your boarding passes or just making copies. when i spoke with my girlfriend a resident of boston who was coming to the ceremony and chaperoning my son and me the following day so he could do a history powerpoint presentation on boston in lieu of making up - days work she warned me that the temperature was -- and rainy -- in san antonio where we live it was already in the -- is and it was only april! therefore i made sure to stop by target the day before the trip and purchased umbrellas for the two of us. that was not needed: not only do the rooms come with complimentary robes they contain an umbrella for each guest to use during her stay -- again gratis. the ceremony which was held on the plaza level was amazing! in the foyer different stations were set up with some of the most scrumptious delicacies you could imagine. there was an open bar (even though i dont drink my son and i were with the selection of non-alcoholic drinks available) and a different station for everyone is tastes. there were two types of ravioli -- butternut squash with a cream sauce & ricotta and spinach in a marinara sauce. in addition there was a beautiful salad that was much more than your garden variety hotel salad -- it had arugulla and raddichio as well as grape tomatoes and cucumber. furthermore there was a bread table (and being a native of san francisco i sweat in excitement when i see sourdough bread!) with at least four different dips including a spinach dip and another one that had lobster while another one had white beans (no it wasnt hummus). moreover for the seafood lovers there was lobster risotto as well as lobster in little sugar cones. yep sugar cones like one would get at the ice cream parlor only finger sized. in addition there was a meat station (not being a red meat eater i cannot say if it were prime rib roast beef or what; i just know that my friends could not get enough of it!). i thought it was odd that there would be all of these appetizers and entrees and no dessert. i should not have worried: the desserts were in the ballroom on the tables -- miniature cupcakes: chocolate fudge vanilla carrot and red velvet. because i have a gi problem i could only nibble on the food during the evening so my stomach would not ache but my son and my two friends chowed i kid you not and their tastes are as discriminating as my own. after the ceremony around -:-- p.m. i was starving so i ordered room service. oh wow. i special ordered an omelet with spinach porcini mushrooms boursin brie and are you ready for this: crab. can you say yum? i knew you could! it came with a salad that had a delicious vinagerette (sp?). meanwhile my son had typical son food but with a not-so-kiddie presentation: he had a cheeseburger with american cheese french fries chocolate milk and two chocolate chip cookies that were larger than his hand. the cheeseburger did not come on a dried out old bun oh now: it was on artisan bread an onion roll i believe. my son is a chocolate milk fiend and swore that it was as thick and delicious as a milk shake; in fact he made certain to have a glass of it with every meal! after stuffing ourselves into a food coma i made sure to order a wake-up call for i felt i could merrily sleep until noon and we had some sightseeing to do. my wake-up calls for both days were right on the dot (ive had bad luck with some hotels that use an automated wake-up system; at the seaport boston a live person takes your request; likewise a real-live person awakens you the next morning. the award that i won was an incredibly heavy piece of engraved crystal. i was leary of putting it in my luggage or even in my carry-on bag for fear of scratching or worse breaking it.. thus once i showered-shampooed-and shined in the decadent bathroom (designer shampoo & conditioner installed on the shower wall) i went downstairs to ask the concierge for advice. she took my award and had me fill out a fed-ex form. that was all i had to do. when i arrived in san antonio the following day it was awaiting me tripled boxed with bubble-wrap and cardboard between each box the freight charged to my credit card but on my end it could not have been more simple. the evening concierge was just as wonderful. one of the things i have to have whenever i travel to boston is a cannoli a delicious italian dessert. oh they have cannolis in san antonio: they are made with puff pastry whip cream and maraschino cherries on top (you can puke now). a real cannoli is made with a pastry that has been molded and deep fried ricotta cheese mixed with confectioner is sugar and the really good ones have miniature chocolate chips. when i went down to the concierge i explained my sweet-tooth dilemma. he immediately called a nearby restaurant told the waiter of my problem and asked if they could do something for me. the waiter said that he could but i better hurry for they were closing in -- minutes. i walk with a cane so i wasnt exactly a-hippin and a-hoppin down the yellow brick road ya know? nonetheless i made it there. the waiter said you know those suckers are eight dollars each and they are kind of tiny. i didnt care. momma had to have her cannoli. so he disappears and prepares it for me. when he returns i look through the clear plastic top and was pleasantly surprised: because the concierge at the seaport boston told the gentleman how i loved the dessert but could not get a decent one in san antonio he gave me an extra one for free! because i am a miitary wife i have been around the world. my #- favorite hotel in the whole wide world is the fairmont hotel in san francisco (are you old enough to remember the television show hotel ? well the exterior shots were of the fairmont). because it is in my home town; it is where my husband & i spent our honeymoon -- years ago; weve spent other wedding anniversaries and reunions there the farimont will always be my favorite hotel. their suites give you views of nob hill coit tower and the wharf. bee-u-ti-ful! after living in texas for approximately -- years my second favorite hotel is the houstonian in houston tx. the hotel itself is hidden by luscious greenery not unlike a college campus; they have - swimming pools -- one for laps one for kiddies and a general one; the food their is incredible; and they have one of the top rated health clubs in the nation constantly rated in the top -- in the nation because of their state-of-the-art equipment and plethora of classes all free for guests. but i have to tell you after just one visit the seaport boston is now my third favorite hotel! while ill always love the parker house rolls and boston creme pie (both created at the omni parker house) you just cant beat the service the quality the food and the overall wonderful experience of the seaport boston. not one i repeat not one of their employees would accept at tip -- not for hailing a cab not for lugging my baggage not for bringing my food -- nothing! one of my room service waiters jose had a different accent; thus i asked him in spanish where was he from. he looked a little stunned -- i guess it is not everyday you have an african american woman who speaks spanish with a castillian (from spain) accent. we had a chit and a chat & i found him quite charming. he brought a couple meals to our room including breakfast (oh and if you order the pancakes get the short-stack because you will be huffing and puffing to finish all - in the regular order no matter how tasty they are!). although my son and i both brought our swim suits with us we just ran out of time before we could make it to the pool which is advertised as having underwater stereo. my son and i have our curiousity peaked; hence we would return merely for the pleasure of trying to find out what the heck an underwater stereo sounds like! fortunately we have a gazillion (my son is term not mine!) reasons to return. like my son said after ten minutes call dad & tell him were never coming home! well we had to come home; nonetheless we are already saving up for our return visit to boston and the seaport boston hotel. we loved it!',happy
id39398,' i picked this hotel based on trip advisor reviews and i was not disappointed! location - the hotel is location is perfect for a first-time trip to philly. all the historical sights are within walking distance. there is also a subway stop on the corner which came in handy. hotel - hotel is very pretty quiet and quaint. front desk staff was very nice and helpful. room - stayed in a jaccuzi king room which was a great size. big bathroom couch (that was also a sleeper sofa) comfy bed. love the hardwood floors and exposed brick wall. the room faced the expressway but sound was never a problem. i did hear guest in the room above me walking on the hardwood floors. if youre a light sleeper you might want to ask for the top floor to avoid this problem. breakfast - breakfast was a great way to start the day. coffee was excellent as was the waffles. there was also assorted cereals muffins bagels fruit yogurt and hard boiled eggs. bar - if you like wine you must go to the wine bar! over --- different types of wine and the bartender was extremely helpful. i would definitely recommend this hotel to family or friends visiting philadelphia.',happy
id39399,' other reviews are accurate - microscopic rooms dark and dingy hallways but what upset me was the lack of service. it took - requests and -- hours to get an extra comforter then it was gone the next night! who took it? it took another hour (-am to -am) to get the comforter replaced. not happy for $--- a night....',not_happy
id39400,' stayed - nights at this property in september ---- even had a corner suite. colors are way beyond neutral westin or marriott. carpet was hot pink and brown curtains were burgundy really an eyeful. bed was very comfortable and there was plenty of light. now for the giants.... the famous window seats were - feet off the floor. to get into a window seat this -- person had to climb on furniture to get on. the tub was equally high and very deep. didnt use it for fear of never getting out. sink in the bathroom equally very high. it is like they built the room for a race of giants. nice touch is if youre a member of their frequent stay program they give you $-- to raid the minibar . tourndown service nightly. very centrally located beware of rooms not facing the river. windows face a narrow alley full of smelly garbage and a wall of another building.',happy
id39401,' i booked this hotel on hotel.com. the staff is super friendly from the get go. some places are less welcoming when they know you booked your stay on any of the deal sites but the receptionist was super professional and pleasant. he even got my two kids a goodie bag. the room is modern and comfortable. it smelled a little musky at first but perhaps i got used to it. the best thing is the free internet. for a luxury hotel it is very unusual to have this great benefit. all you do is to sign up for free to become a kimpton member and voila unlimited wi fi. the pool on the top floor was a nice touch although i wish they had a hot tub. the minus side of this hotel which i am willing to put up with is the lack of coffee maker in th room. they have a large pot downstairs of high quality coffee. there is a starbucks around the corner and the nyc bagel deli is on dearborn just a block west of the hotel. i would come back again.',happy
id39402,' dallas zaza is a great place for a weekend escape. the staff is outstanding the rooms are large and beautifully outfitted the pool area is great and the bar-restaurant are first-rate. the whole place just buzzes with energy on the weekend. dont plan on getting any sleep before the dragonfly shuts down at -:-- am but dont worry you wont want to.',happy
id39403,' l hotel etait tres bien notre chambre (suite) etait au -- eme etage avec une vue sur l empire state. gare de metro au pieds de l hotel. il est a -- minutes de time square des quais des shopping et de l empire a pied. a -- min en metro de wall street',happy
id39404,' greg i hope this finds you doing well. i want to make you aware of a recent stay in your hotel. once a year i get together with my three brothers and my father in a location not far from his home outside of harrisburg pa. last year we traveled to bethlehem pa and this year we chose baltimore md and the sheraton baltimore city center hotel. we purchased three rooms. from the moment we arrived we were pleased with the professionalism and hospitality of your staff at the your hotel. the front desk staff was quick and polite and your concierge christine vissett was a ray of sunshine and couldn’t have been any nicer. we were celebrating my father’s --th birthday and the staff at the hotel made all of us feel welcome. please thank your general manager chris phillips and your chef felix nunez and the rest of their staff for a great hotel experience. even your car service personnel in the front of the hotel went above and beyond in customer service. their dedication hard work and leadership made this weekend a success. please thank them for their investment of time energy and talent. thanks steve',happy
id39405,' i stayed here for - weeks. room was okay size for ny standard. staff were friendly and always ready to help which was nice. but the big disappointment was the elevator issue. there were times when it literally took -- minutes to wait for an elevator. other than that it is not a bad place to stay especially when working in fidi. also im not a big fan of having to pay for internet in your room when other hotels nearby are offering it for free. it was quite a hassle going to the lobby for two weeks just to get free internet access.',not_happy
id39406,' nice hotel has that historic philly feel. the staff was very friendly during our brief stay. i was only able to book a queen room for my friend and me but when we got there they were able to change it to double beds. i was impressed with that. my only complaint is the sound of vacuuming in the hallway waking me up at - in the morning. great location close to shopping food everything. but very thin walls!!',happy
id39407,' got a relatively cheap rate on this courtyard property! the airport shuttle worked well and it operated in an on demand system which meant you must call after arrival and the wait could be up to -- minutes. the front desk looked organized and the check-in process was simple. bottled waters were given to customers for free. however my room on one of the lower floors was rather unimpressive. for some reasons only hot water was available in the sink and the heater was very loud. the towels were flimsy but in general the size of the room was fine. free wifi was available in the room and public area. breakfast in the restaurant was okay and waiting staffs were friendly. the lobby looked nice but the elevator looked rather used and could use some fresh paint. a very average stay and i will only return if the price is right.',not_happy
id39408,' i decided to stay at the clift after researching many hotels in the area. in the end i booked the clift since it sounded intriguing. my check in was efficient. they gave me a quiet room on the --th floor which was very quiet. when i entered the room i couldnt find out how to put the lights on. there were plenty of individual lights which are not centrally controlled. the room was nice a bit of an odd shape but great with a seating area and a sleeping area. i really liked the bed. very comfortable with fantastic crisp linen. the bathroom is smallish but ok with these funny american bathtubs which seam rather small. my bath tub had lost some of its coating. on a down side the bathroom was very cold. so was the room. i did out the air on on heat for a bit to warm it up but it didnt last. the room was very clean but is in need of some renovation. frayed carpets bath tub. otherwise it is good and it has an iphone cube and - giant flat screens. the hotel itself is really a hotel for singles and couples. not for families in my opinion. it also has a bit of an atmosphere of a brothel. it is very dark has red light lifts and lobby a very busy bar and lobby area with waitresses dressed in incredibly short skirts! the lobby has very fancy chairs and one giant chair where many guests tried to jump on to take pictures. that was entertaining to watch. the service in he lobby area was really good. we had drinks and food which was fine but not amazing. the door guys were very friendly. in the evening one of them checked if the people were hotel guests who were queuing for the lift. i didnt mind this since it did enhance security. sadly nobody told me that there was a free coffee and tea station i the lobby at breakfast time. i only found it on the day i left. to summarise this is not the - seasons or mandarin. this is a place for people who like an unusual hotel and dont mind a busy bar and lots of party at the weekend in an excellent location. would i come back? maybe but not with my child.',happy
id39409,' we stayed here twice during may at the beginning and end of our holiday. the staff and owners could not have been more helpful and friendly. the rooms were compact but very clean plenty of parking. other reviewers commented on the noise but we found it very quiet and it was graduation week on our first stay no problems we will be returning.',happy
id39410,' stayed there for four nights while attending a conference at moscone center. location ist excellent moscone center and union square in easy walking distance. my room was large nicely furnished and very clean. bed was comfortable almost no street noise allthough the room was facing market street. service was flawless. i didnt eat there or use the gym so cant say anything about that. the only annoying thing was that they charge you for internet use (wired or wireless available) which for me is like charging extra for electric light. every --$ motel has free wireless but this (and most other) - star hotel charges extra.',happy
id39411,' the rooms are small (which they are very up front about) but the location cant be beat. you walk out of the hotel lobby and are --- block from the middle of times square! we walked to the theater and the train station and subway stop were just a couple of blocks away. so if you want to be in the middle of everything and only plan on using your room to rest and shower and you want a good deal then this is the hotel for you. we loved it! everyone we met on the staff was delightful and in a word: friendly! we have already recommended hotel -- to several people. we will definitely stay at this hotel again.',happy
id39412,' the staff at the hotel kabuki is first class. participants love the location the meeting space and professional staff at the hotel kabuki. i will be using them for all my conferences in san francisco! rick bacon and his team are exceptional!',happy
id39413,' i have stayed in this hotel four times and never been disappointed by the ambiance decor or staff. it is ideally located to times square and all the central attractions. the rooms are cosy well appointed quiet and nicely decorated. i would and have recommended this hotel to many friends who have enjoyed their stay there. i recommend a stay here with confidence. the rum house bar has a great atmosphere and the restaurant is great value for money. if you are looking for a quality affordable hotel then this is the one for you!',happy
id39414,' great location near union square and just a block to china town gate. a fair value for the price. clean but small room and a comfortable bed. the only downside is the bathroom there is no counter space (just a small shelf) and the bathtub in our room did not drain. the toilet stopped up but they promptly took care of that and we had no further problems.',happy
id39415,' the staff is welcoming & helpful especially tim who greets you with a smile has suggestions for dinner & makes sure you know how to get home . the location is perfect to get everywhere you need to go in the downtown area including the cable cars which take you all over the city. the restaurant is top notch and the wine hour is a nice treat in the early evening.',happy
id39416,' the rooms are tired and worn out. the neighborhood is border line. the staff is very warm and very friendly the hotel has just seen better days.',not_happy
id39417,' my wife myself and our two young children recently stayed one night at xv beacon hotel. i was aware of all the great reviews this hotel has received but my approach to judging a stay at any hotel is to have no real expectations and just see how it goes. to me the most useless reviews involve people saying that their expectations were not met. how does that tell anyone about a place. how should i know anything about you or your expectations. that being said we had an extremely pleasant stay. we had previously arranged to take the boston duck tour and the hotel booked its house car a beautiful lexus sedan to take us to the museum of science where the duck tour begins. we arrived at -:-- pm and we stored our bags and house lexus was waiting for us. after the duck tour (a must when you have kids) we arrived back at the hotel to check in. the lobby is an intimate and very striking space. check in was cordial and we received our keys (yes metal keys) to our room. our room was on the fifth floor #---. the room was a luxury studio room on the outside corner of the building. the room looked the same as the picture above here on ta. the room looked out onto beacon street and down beacon hill with the corner of boston common visible and the prudential building looming in the distance. outside the windows were window boxes filled with petunias and geraniums. the room was stylish in a masculine way. the furniture was comfortable and attractive. the king sized bed was extremely comfortable. the bathroom while somewhat small was handsomely appointed. the rainfall shower was perfect. my wife and i enjoyed the hotel bar at their fine restaurant mooo while our babysitter watched our children in the room. our bartender was great. she was friendly and professional. we were heading out to dinner and the house lexus whisked us to our destination. our driver was great. he recommended a place for breakfast on charles street. we went there the next morning and it was terrific. the hotel staff was friendly sincere and professional. they were a class act. with a perfect location stylish rooms and impeccable service xv beacon hotel is a perfect choice when in boston.',happy
id39418,' my family has stayed here numerous times.our most recent stay will likely be our last.i made a - night reservation for a room with - beds.i called the day we were to check in to confirm reservation and room and was told everything was a requested. when we arrived we were told they did not have a room with - beds and could only offer us a king and a roll away. the gentleman at the desk was friendly and felt bad but didnt have any other option for us. he said they would have the proper room the next day. there are - people in my family and - of us had to share the king bed. the next day when we inquired about the room change we were told that we would have to check out of the room we were in at --am bring our luggage downstairs and wait until another room was available between --:-- and -. there was no offer by the staff to move our luggage for us and the fact that we would actually be without access to a room or our luggage for hours was not acceptable. i left - messages with the gm for a call. though our folio indicated that he left a msg on my cell phone he did not. they offered us a $-- discount for our troubles but it has yet to appear on our credit card.i received a request from the hotel for feedback and shared all this in an email which i also copied the gm on. it has been over a week since we were there and i have still not received a response. we really enjoyed our other stays but it seems clear to me that they are not committed to customer retention.',not_happy
id39419,' when i saw the place i was not impressed! i entered the lobby and was received by sheila with a friendly smile. i requested a room and got #---. it was clean and appropriate for a short stay and as i was in an unofficial business trip adequate. it was also surprisingly quiet for a place central and very close to a highway! i requested a cooler a-c a fridge and microwave in my room. for a very small charge (@ $- -day) i got what i requested immediately! randy a very friendly and efficient security guard fixed the a-c and installed the items. in a nutshell < i would not recommend the place for a honey moon but certainly for a short very economic stay ideal for backpackers and travelers in a budget. i am a bit of a snob and prefer - star hotels(unfortunately they come with comparable prices!) but i am also very adaptable. randy and sheila made the difference! if the owner would spend a bit on tlc the place could attract a better clientele! do not expect luxury remember what you pay and have a good time....',not_happy
id39420,' as a single female i was a bit apprehensive about staying by myself in sf after reading some reviews of other hotels (did heaps of research) but i stayed at the mayflower for - nights and loved it. the staff were so friendly (especially hester) nothing was too much trouble - even pointed out the free use of computers. my room had a really comfy queen bed bathroom with a glorious bath (just the thing for relaxing after traipsing around) and a kitchenette. it was by no means a modern hotel but i didnt want to stay at some sterile one. the mayflower just oozes charm and the lift (elevator) was just gorgeous. my room was on the street side but i had no trouble with noise at all except for one fire truck and that went by quickly anyway. it is so close to everything! i bought foodstuffs from the deli next door (they were nice too) and made dinner in the room myself to save a bit of money. i was a bit worried about tackling the hills as i am not the skinniest person in the world but they really werent that bad. i walked all over the place (even lost weight!) but if that bothers you the tram goes right near the hotel. i got a special pass from the tourist information office down near the cable car turn around place. they are great value. i have no qualms at all about recommending the mayflower - youll love it!',happy
id39421,' tucked away in the heart of san francisco is union square is this fantastic inn. everything from the bathrobes to the friendly service and the wine and cheese to the great breakfast. it was well worth the stay in this charming and cozy inn.',happy
id39422,' first time staying here supposedly it received a complete makeover within the last year. overall things did seem fairly new-looking on the surface but some of the decor and carpet-paint choices gave the common areas an odd retro---s kind of aura. check-in was smooth although i would agree with others that the lobby is not pedestrian friendly with few areas to sit down and either wait for others or chat for a bit; also very dark and forbidding most of the time. wireless internet very spotty unless you went to the designated areas which was odd. it was a pain to have to circle way around the block to find the underground parking but at least the garage was well-lit and seemed clean. the self-parking rate was exorbitant but this is dc. the room was fairly spacious and had a nice view although mine was oddly laid out (might have been because it was one of the last available when reservations were made?). a very narrow hall led to the bathroom on the right and then the decent-sized commons area then took a right turn to a kind of long skinny ... area for lack of a better word before opening up onto the ok but not spacious bedroom. while there was a new and nicely-sized lcd tv it was bizarrely placed on a dresser in the skinny area facing a blank wall. you had to wrestle it around to face the bed and even then it was rather far away to see clearly. the on-site restaurant had decent food at for dc not exorbitant prices although people with families would probably want to eat elsewhere. the wait staff was always pleasant and attentive. one major downside was the complete lack of wireless internet in the rooms and the $--.-- a night rate to plug your computer in to a dsl cable did not guarantee a high speed connection. in the bathroom the walk-in shower had plenty of depth but was only a little over --feet wide which was kind of cramped. not sure about the thinking that went into that decision. all in all a decent hotel and a decent site for a conference but a little far from most of the common tourist destinations if that is why you are coming to washington.',not_happy
id39423,' we expected the service to be outstanding if not decent. we were a group of -- and arrived at - pm to not have our double rooms ready. the rooms are crap. we are in the hotel industry and own several hotels of our own in texas and know for a fact wed get a lot of complaints or have to give upgrades for the crap rooms. the service was so-so at best no one to help with bags no one to tell us where we should go no request to upgrade our rooms for the problems. the bathroom is too small. cannot use the toilet or take a shower comfortably. we are coming back on august --th for two more nights. hopefully those are a little more enjoyable.',not_happy
id39424,' we stayed at this hampton inn during hurricane irene. we were slated to check out on august -- but our flight was canceled. as soon as we realized that we had to stay i went downstairs to talk to marianella about extending our stay. i also requested that we be moved from the --th floor to the lowest floor possible. she said that she would save us a room on the -nd or -rd floor. as soon as a room became available we were moved to the -rd floor. she said that the staff had been instructed on how to deal with the impending storm. they had purchased flashlights extra food and water for everyone. as the day went on i noticed that they purchased games and decks of cards too. they delivered extra towels and necessities to the rooms. it was reassuring to know that they were prepared. luckily all went well with hurricane irene. i would definitely stay there again and recommend it highly.',happy
id39425,' the kids suite is simply a normal room where they added a wall with french doors between the kids bunk bedrs and the double-king beds. on the kids side is the air conditioner. when you close the french doors to the adult room there is no air conditioning just a small fan on the wall to circulate air. forget adult privacy we had to keep the door open so we could get a little bit of air. after two nights we switched rooms to two serperate rooms. the kids suite gets many complaints. the hotel said they are trying to come up with a solution but so far have not been able to. i do not consider this a suite. very misleading. staff was friendly and helpful breakfast buffet was good but crowded. great pool and hot tub. s.m. - arizona',not_happy
id39426,' this was one ofbthe best stays ive ever had. i would go back if i had to. i wasnt to with the location but it was fine. for breakfast there was only coffee. the was a convieniet location for a mcdonald is right across the road. i would deffinetly recommended this motel t anyone out there.',happy
id39427,' the concierge service and morning coffee here were very good. the bar at street level was nice and the bartender friendly. but... the elevators took forever. the breakfast (at my conference located in the hotel) was the same food every day for - days in a row. and the room itself was tiny. much smaller than other chicago hotel rooms. the bathroom was also very tight. i would not recommend these rooms for more than one person. and the view from my hotel room was of the top of the building next door. not nice.',not_happy
id39428,' this was our first stay at a hampton. we are choice privileges and hilton club members. weve traveled in every state in the usa. this was not the highest priced by far or the best location but for the money it was a terrible disappointment. noise was terrible. walls were thin; hall noise was excessive. garbage truck backed up to the alley early in the am with its loud back-up siren. there was no hot water. every time i walked around the block i was hustled for money for coffee by street people. when we pay this price for a motel we expect a microwave and refrigerator in the room. there was none. it wasnt the $-- per night car parking that bothered us most. it was the fact that every time you wanted to put something in or take something out of the car you had to be accompanied by a valet which meant another tip. that multiplied the cost of parking. as well as inconvenience. on the plus side the beds and pillows were soft. the staff was friendly. there was a full breakfast but weve had a better selection at much less costly motels. checkin was easy. checkout was even easier - fast checkout under the door. it was close to a market where we could buy fresh food and snacks as well as coffee shops and hp steakhouse where we had a delicious filet mignon. no i wouldnt stay here again.',not_happy
id39429,' this hotel is by no means fancy but our stay was comfortable and definitely worth the price! when we first pulled up we were a little concerned because the outside didnt look like anything special. but inside the rooms are remodeled. they are a good size with comfortable beds and great air conditioning. the morning breakfast is okay--everything is simply microwaved and then moved to a buffet-line chafing dish except for the waffles which you make yourself. nothing great but it was free. for the best selection arrive early. we went at -:-- one morning and they had already run out of some items. same with the evening cocktail hour. cans of beer some stale pretzels and chips and salsa. again nothing great but it was free. the downsides to this hotel were certainly the pool area. the hot tub (the one time we got in it) was not clean. also it was crowded with numerous guests smoking and drinking beer on the pool deck--not very pleasant if you arent a smoker and dont wish to experience second-hand smoking. overall a decent stay and certainly worth the price. im not sure well be back but i wouldnt be upset if we did return.',happy
id39430,' i came to seattle for a film festival and was pleasantly surprised. the hotel is in such a great location walking distance from the seattle center and numerous great bars and restaurants. the decorations in the hotel were very elegant and colorful. all the hotel rooms have large lcd tvs with dvd players coffee machine alarm clock that acts as a speaker for your mp- player (has aux input) and also has ipod-iphone dock microwave (with complimentary popcorn) and the bathrooms are quite large. i especially really liked the spacious open shower. anytime i come to seattle i would definitely stay here. one thing to note the rooms are not very quiet. noise in the hallways carries the doors seem to always slam and because of the laminate floors you can sometimes hear footsteps on the floor above you. it never bothered me but i was always quite exhausted when i went to sleep so it could be an issue for some. ust bring ear plugs if you know you are a light sleeping. the other thing is that the wifi network does not work well with certain products (i had troubles with my ipod in certain areas of the hotel. my ipod refused to connect to the wireless service in a friends room but worked just fine in mine). in all the positive aspects of the hotel far outweigh these minor annoyances.',happy
id39431,' we chose best western for their park and fly room package. the property is currently under renovation so given the fact that some of the halls were lined with cardboard etc. our stay here was okay - not bad not tremendously fabulous. helpful hint - to get to the pool you go through the work-out room. im not sure if due to renovations some directional signs were down that would normally explain how to get to the pool but it was extremely confusing. many guests were confused not just us. while we were at the pool (for a half an hour or so) two different groups of guests knocked on the outside windows asking how to get in... shuttle to airport at -am went smooth although we got the last four seats on the shuttle and i would have been upset if we would have been told at check in that the shuttle was full after confirming twice by phone that the shuttle would be available at that time in the morning. we left too early to partake of the continental breakfast. upon our return the shuttle took about -- minutes to pick us up. i guess that is okay although it is hard to stand at the pick up zone late on a sunday and watch many other hotel is vans come and go come and go and we were still waiting... the driver was extremely friendly and efficient once he arrived though.',not_happy
id39432,' the reviews of this hotel is very adequate it´s an excellent place that deserves it´s high ranking. as we only stayed for two nights we didn´t have time to really soak in the atmosphere but the decoration nice the staff very friendly in particular luisa at the front desk transmitting her sweet energy to us she was extremely helpful . the location is ideal . we had a city view room that gave us a view of the freedom towers. the air-condition was also totally quiet and the sleep quality very good. the rooms were nicely decorated. a few drawbacks needs to be mentioned though: bathrooms little small for my taste no refrigerators were available :that would have made things a little easier as far as storing food and the elevator stops between floors. these are minor drawbacks though and this hotel is an excellent choice for anyone traveling to new york city .',happy
id39433,' we spent four nights at this location during a family trip to boston. we are familiar with boston and its public transportation system (the t ) and were pleased with the ease and predictability of the shuttle service that took us right to jfk-umass. from there we could go anywhere and we did using our --day t passes ($-- each a real deal). parking in a t lot would have cost but here we left our car in the hotel parking lot and rode in to the safe convenient t stop. we enjoyed the free breakfast which included waffles as well as fruit eggs cereal and yogurt. another terrific savings. six of us were comfortable in two rooms and the staff was helpful in providing extra towels and anything else we requested. this building is old and being updated; i dont mind old and i do love economy.',happy
id39434,' highly recommended for its location. not handicap friendly. stairs up to check-in desk and to small elevator. nice staff. walls thin as paper. decent breakfast. (coffeetea cereal juice muffins bread jam fruit) has a very sloooow but serviceable computer and printer for everyone. $-- per person shuttle bus from airport. (we didnt buy shuttle bus tickets ahead of time but we did not go during high season) did not rent a car. jimmy kimmel show madame tussaud is graumann is kodak theatre shopping centre and grocery store --- blocks away from hotel. if it is the first time in hollywood for you and you want to do the tourist thing i would recommend taking hop-on hop-off starlight bus tour for - days which office you will find about - blocks away from hotel. although the subway & bus stops are about - blocks away from the hotel you wont be able to identify trivial things like where jim carey stayed when he first came to hollywood unless it is pointed out to you (like they do on the tour bus) and frankly we just didn t have enough time to plan and travel around by bus & subway (if you do take public transport buy the $- day pass for unlimited travel for the day) the tour bus also gets you to santa monica where you can walk (-- minutes) to venice beach. souvenirs on santa monica beach are --- price on venice beach. you can also use the tour bus to go to downtown l.a. chinatown (where you can bargain for items) farmers market cbs studios paramount studios rodeo drive melrose street and to universal studios theme park (which we didnt go into). went to jay leno show which was good. also went to the warner bros tour. this is a very good tour and our tour guide tara was extremely well informed and entertaining. also went to - hour taping of new adventures of old christine . that actually went very quickly bc the emcee was incredibly funny. they give you pizza & water. for both leno & new adventures they say you cant bring in cameras but as long as you dont use it leno wont take it away from you . leno comes out before show & chats . if you ask nicely he will usually take a pic with you. will also stop and give you an autograph & shake your hand if you wait outside for about --- hour after the taping. new adventures will take your camera and hold it for you until you leave. it is a $-- taxi fare (one way) from the hotel to burbank where leno & warner brothers studios are. not worth going to are hollywood wax museum & guinness world of records museum. celebrity & tv & movie character impersonators in front of graumann is & kodak theatre. to take pics with them be ready to tip them $- to $-. they dont ask for money and many tourists will not tip them but remember this is what many of them do for a living. so the better the costume the better the tip. went to los angeles county museum of art - lacma *sigh* maybe it is bc ive been to the museums in paris new york & london but i dont consider this a world class museum. architecture is good tho (i know that it gets raves from others so i was disappointed. i suggest you go to the getty instead) personally i prefer new york bc everything is pretty close by and subway more extensive. l.a. is a very large and all the tourist attractions are far from each other. also i prefer n.y. is vibe .',happy
id39435,' good: this hotel has a great location on union square which is walkable to the moscone center and lots of the sf things to do. nice rooms very spacious with good housekeeping. clock bar was nice and the service was prompt even though they were busy. bad: i was disappointed in the check-in. waiting in line a long time over twenty minutes only to be told there were no rooms available at that time. it was -pm so slightly before check-in time but was still frustrated that they wasted my time. was awoken by disgruntled unions picketing and yelling on a bull horn at -am which was even more frustrating. slow and full elevators were very common. it is a convention hotel so i get that they had a big group while i was there. good to know for the future.',happy
id39436,' if you stay here you have access to the sports club la gym right next door to the hotel. and if you like to workout this is the place to stay. sports club la is the nicest gym ive ever seen. there are more cardio and weight machines that i could count. and the heated saline pool is wonderful. my beau and i stayed here for one night to celebrate our anniversary. the hotel is nice but not as fab as i expected-hoped. the bathroom was the best part of our room with a nice soaking tub and seperate shower. but the room looked like it could have been in a marriott hilton or even embassy suites.',happy
id39437,' this hotel was fantastic - everyone was helpful and nice but i think that is just a regular characteristic of native chicago people! everything was very clean great food in the hotel and the location was fantastic. short walk or short taxi ride to shopping and an awesome park right out front.',happy
id39438,' i got a non smoking room but yet the place still smelt like smoke. i was afraid to walk on the carpet with out shoes and i had little bugs flying around. the real killer is when i got out of the shower and grabbed a towel off the towl rack there was a big thick black spider in between it! i thought it was a black widow i immediately threw the towl on the floor and ran out.',not_happy
id39439,' excellent location to all the landmarks and right across the street from the rear entrance to the alamo. the staff very professional and helpful. my room was small but cozy a boutique type style and very clean. the only negative was the free breakfast was a little disappointing you have to make your own waffles which i have no clue how to do. pancakes would have been much easier.',happy
id39440,' another great stay three days this time. outstanding staff clean comfortable rooms and a delicious breakfast we looked forward to each morning. thanks again your attention to the details is clearly what puts you guys over the competition.',happy
id39441,' booked this hotel due to the location to fishermans wharf & the price. it is an old hotel but it was clean room service staff were lovely as were all the staff. stayed with - kids under - & it worked well for us we really enjoyed our stay there. beds are wonderful but pillows suck!!',happy
id39442,' i came here for a surprise anniversary visit the staff made our visit amazing! the club downstairs was fantastic and we had a room with a view over bryant park. i really wouldnt stay anywhere else! thank you so much to darren and team! top job!',happy
id39443,' in peak season this is a pretty pricey hotel for us. i saw a new england perks voucher & called & was told their prices drop to a more affordable price range for us in the winter. we spent valentines weekend there. we also had vouchers for massages at the athena aveda salon on newbury which were great and we had a fabulous dinner at the elephant walk. i wanted to look at furniture-design stores in the area. the concierge thomas burke pointed us in the direction & gave us his card. when we could only find one i called him. he emailed me a few more with addresses contacts & phone numbers. he emailed later to ask how it went. we were really impressed with this level of customer service. they also had a wine reception in their dog friendly lobby. it was nice to sip some wine & pet other peoples dogs. the staff were very friendly & helpful. the location is across from the graveyard & - block from the park. you can walk to newbury & bolyston st is or downtown or faneuil hall no problem. the hotel looks newly renovated. not my color scheme in the rooms (black & mustard) i prefer calming colors but it was nice & clean. the water pressure in the shower was amazing!!!!!! wed definitely stay here again!',happy
id39444,' our first trip to nyc and i must say that the affinia manhattan exceded our expectations. we are southerners (usa) and pride ourselves in hospitality and did not expect the same in new york. we got that at the affinia. the facilities are also clean and attractive. the location is a plus. two subway lines within easy walking distance. we walked from natural museum through central park down -th ave and back to the hotel no problem (it was --f did i mention we were southerners?). i read in these reviews of noise problems. well... its new york. you can hear the taxis honk and an occasional emergency vehicle siren. it is part of the big city and part of the atmosphere that makes it exciting. i doubt the affinia has any more noise than other hotels.',happy
id39445,' stayed at yotel for a couple nights while in nyc for business. very eccentric lodging. check in was a breeze. pit managers (customer service) were always there to help if any check in issues arise (which they did not). location was very nice. -- minute walk to times square. -- minutes to most broadway theaters. able to grab taxi is outside of yotel whenever i needed one. the rooms themselves are bizarre. very small but not a big deal if you are travelling alone. would have been tough with - in a queen cabin. tv was very nice; shower (monsoon) was great! the bed is my most significant complaint . i would not say they were uncomfortable or unacceptable. but they were no where near the quality of most marriott and hilton locations. it was more of a comfortable futon type of mattress. overall not a bad experience but the yotel wasnt that much cheaper that competition so i would look elswhere in the future mostly because of the beds. but if this is all you can find it is acceptable.',not_happy
id39446,' this hotel was one of the best hotels i have ever stayed in. the locating is right by the --th street mall and many other attractions. the fitness center was awesome room size was great and all the staff was very helpful. i booked this hotel through orbitz.com and it included the regency club room in the reservation. having access to this room was wonderful and provided complimentary breakfast snacks waters...etc. all though out the day. i highly recommend this hotel!',happy
id39447,' very nice and excellent located hotel really close to bryant park an times square. nice and helpfull staff nice view from upper floors and corner rooms (surcharge). rooms are very clean the complimentary breakfast is uncommon in manhattan and nice to have :-) . rooms are not large and little bit pricy but its directly in the centre of manhattan thats why ... it is in walking distance to times square bryant park public library grand central terminal empire state building etc. etc. we stayed at this hotel for - nights it was already our fourth stay there and we plan to come again next year ...',happy
id39448,' the hotel is in the best possible location: at the entrance of chinatown - blocks from the stores going towards union square( - blocks away) close to nob hill. the bed was incredible: soft goose down pillows and comforter: like sleeping in the clouds. the staff was super helpful and gracious they made our stay super pleasant. we thought the hotel was perfect a great value and a super find in the heart of san francisco.',happy
id39449,' we stayed at the catamaran resort and spa --- thru --- while in san diego for a wedding. we wanted to visit sea world for a couple of days before the festivities began. i was traveling with my wife and seven year old granddaughter. upon check in i thought the place was a little dated. room was just ok. it was dated but clean. the air condition worked well but dripped a steady stream of condensation from the vent in the ceiling. i put a trash can under it. i contacted the front desk but it did not get repaired until the next day. hung out at the pool for a while which was full of kids. this was no big deal because granddaughter made a friend and papa was able to have a beer and relax…until….some kid pooped in the pool and it had to be shut down. this is no fault of the hotel the staff did a good job getting all kids out and pool area roped off with caution tape. this was a bummer but funny in that it was somewhat like a scene from caddy shack. this place grew on me with a little time. the grounds were beautiful especially at sunset. you could watch the fireworks from sea world at night. breakfast at the restaurant was great and the staff friendly. it seems like the longer we were there the more we liked the catamaran. we would stay again.',happy
id39450,' the location of the hotel is fine and the shuttle service to the mbta stop was vital. the hotel is obviously old and looks it. rooms are smaller than average. the worst part of our room was the window heating-cooling unit the facade of which fell off occasionally. the unit was quite loud. given that the room was still a good value for its safety comfort and accessibility to the train. i would recommend this hotel to anyone looking for cleanliness safety and mbta access on a budget.',not_happy
id39451,' we checked in monday july --th and were greeted by a very smily friendly mary at the front desk. we were early and our room wasnt ready but they were helpful to store our luggage and get us set for a couple of hours on the town.they called us within -- minutes to tell us our upgraded room was ready but we proceeded on with our visit to emp and other attractions. when we returned we got our stuff and checked into room ---. this was a - bedroom suite with plenty of room for our family of - to spread out in. we made it just in time to have some of the reception of soup and salad. this was fine little snack-appetizer. the set up in the interior is very nice. a few things that are important to me were in order here: sheets were high quality and not itchy the beds were comfortable room clean the complimentary shampoo and conditioner were high quality. a small welcome basket consisted of some popcorn and coffee etc. the a-c was on so our room was comfortable. the rooms had black out shades. this is a city location so if you are a light sleeper some ear plugs are in order here. i never heard other guests on either side or above us but you can hear street noises. breakfast in the morning was plentiful filling and good. the only downside was the construction going on around the area. it took much longer than it should have to get a cab to the location. to us it was a fine it was a few extra minutes and dollars spent on cabs but the rate at the residence inn was so good compared to what we would have paid if we were downtown or near the city center.',happy
id39452,' this hotel was in the perfect location- just a few doors away from the town hall theater. from the first moment when i called for parking information to arrival to the introduction to housekeeping staff- everyone was top notch! customer service is a high priority. they obviously hire only the best most caring staff members. we chose a small room which was all that we needed. it was clean beautifully kept and a great value. the afternoon reception is wonderful. breakfast is great too. there are snacks and beverages available around the clock. i found our stay delightful. the hotel is a gem but the staff are really what made the stay special. raymond recommended the best sushi and made sure we were well taken care of. thanks!',happy
id39453,' our first stay at the library hotel and my wife and i couldnt have been more pleased. the staff and accomodations were exceptional the location was extremely convenient to all we had planned and the -nd floor reading room was a superb spot to enyoy wine and cheese in the evening before dinner and a continental breakfast the next morning. our only regret was that we couldnt stay longer. we will definitely return.',happy
id39454,' the hotel is very nice but try not to be put in the seaport tower. we were on the --th floor and could hear the trolly the train and a tugboat at -:-- in the morning. try to stay in the harbor tower...we had colleagues stay there and they did not hear any of these noises. the rooms are nice but lack drawer space and we had to constantly ask for more towels and soap and lotion were not replaced regularly. it is centrally located...good but not my favorite place i have stayed.',not_happy
id39455,' we checked into boutique hotel --- after a disastrous new york hotel in experience with the manhatten broadway (dont stay here!). they are in a prime location on -th avenue and --th street. right across the road is the empire state building and walgreens which is really convenient. lots of great little boutique shops near and around star bucks is right next door. about ---m down there is a nice place for fresh pasta cooked in front of you! saks and other high end stores are straight up -th(-- min walk) about a block away towards time is square is macy is where there is some excellent shopping! (tip- macy is gives intl travellers a further --% off everything (inc sale items) in store just show id at guest services) time is square is a - minute (if that) walk. very very good location room was very clean modern small but comfortable. had ipod docking station flat screen lcd tv. bathroom was nice and provided great amenities. extremely comfortable bed but it was kind of small my partners feet hung off the bed but he is a tall guy at - -. hotel has interenet but it is the receptionists laptop so you can feel a little intrusive standing at reception checking your emails. definately recommend this hotel. we stayed there from july ---- at a approx $--- inc tax a night.',happy
id39456,' my wife & i stayed at the omni la mansion for our -st wedding anniversary last weekend. the la mansion is a nice older hotel in a fantastic location on the riverwalk. we stayed in an ambassador king riverview room with a private balcony along with a shared balcony. the room & furnishings were satisfactory but definitely aged. the balcony view was outstanding & enjoyable to sit outside taking in the festive environment. the hotel staff delivered a complimentary bottle of wine to help celebrate out anniversary which was thoughtful. the la mansion is a nice hotel but i really dont consider it a luxury hotel. i was very satisfied with our stay simply because i realize you are paying for location & service which is about the best on the riverwalk compared to my previous visits to san antonio. i would recommend this hotel for couples wanting a romantic riverwalk experience.',happy
id39457,' we just had a great experience at this hotel for our honeymoon. the service was great the rooms were the typical w style and the location was perfect for us. the staff went above and beyond to make sure we were comfortable and everything we needed. we will definitely be back!',happy
id39458,' a great place for longer stays which is not too heavy to your pocket as well and you get all neceassry stuff to be in peace. a great location where everything is so accesible so next time you coming to sfo try park hotel in sutter street.',happy
id39459,' this hotel is -- seconds walk from columbus circle and the south west corner of central park - a great location. the rooms are small but all new york hotel rooms on this budget are small. despite the size of room they are comfortable and clean with good (but compact) en-suite facilities. the lobby area of the hotel has two bars. both are popular. they can be rather noisy at night but this noise does not affect the rooms upstairs. this hotel is great as a base for exploring manhatten and great for a party as well.',happy
id39460,' convienent place to stay - min stroll to times sq and many broadway theatres numerous places to eatsubway and bus close by. rooms serviced weekly however able to have linen and towels changed when required good kitchen facilities for extended stays useful self serve store in lobby. friendly helpful staff would stay here again.',happy
id39461,' i stay in madison hotel for annual engineers conference. the hotel is absolutely beautiful.the location is very good for center city downtown. the staff is very helpful. this hotel is close to the dca airport only a short cab ride and it is also close to many attractions of an historic significance and to the white house. the are well kept.',happy
id39462,' then this is a good hotel. in other areas you would expect more from the money you pay for this hotel like a tv where the screen is not blurry correct information by the hotel staff and exercise equipment which actually works.',not_happy
id39463,' stayed at the courtyard for the detroit auto show and was given an excellent room. i believe it had been very recently renovated with boutique style furnishings and a very nice bath. this property is within very close walking distance to greektown restaurants and casino. bar was nice with many wines by the glass. i have stayed at the renaissance also and prefer the courtyard.',happy
id39464,' all of us overall enjoyed our stay at city suites when we were here on business at stage ---. the rooms were clean and well kept and had phenomenal beds but lacked the unique character an inn should have. the mini-bar in room was overly stocked with chintzy souvenirs and took up valuable space but overall the layout was workable. the electronics and appliances were nicely updated and the bath products and bedding were excellent. there is not outlet by the sink so plan on awkwardly plugging things in if you require blow-dryers curling irons or flat-irons. i should mention though that the deskstaff from start to finish were rude and distant. the overly complicated checkin process and unwelcoming demeanor of the front desk caused some initial stress but this was lifted once we were able to access all of our reservations and finally checkin to the rooms. the last thing people want after a long day of traveling is a complicated checkin. the bellstaff was very helpful in delivering our bags but unfortunately the parking situation is less than ideal because its in a garage a couple blocks away that requires a access wand (that is $--- to replace if something happens to it). hopefully you dont have the misfortune of losing it. just a minor complaint as there is not much the hotel can do to improve this except valet service which is expensive. breakfast was also crowded and mediocre. the pastries were gordon is food service quality at best and the coffee was absolutely terrible. the ---- microwave breakfast sandwiches didnt help to sell the quality either. my best summary is that... its nice but nothing special with some minor annoyances.',not_happy
id39465,' i was here for three nights for a conference. staff were friendly attentive from the time they opened our cab door coming in to the time they closed our cab door on the way out. my room was a decent hotel room the bed was a dream. i had a great view of the chicago river as well. there are four places to eat (pricey but that is to be expected in a hotel.) the mojitos in the bar were superb as was the bar staff. the conference facilities are top notch. couple drawbacks: the pool was closed for most of my stay. very disappointing. the key card lock on my door was a bit fussy. that is it.',happy
id39466,' okay number one - if you plan on using wi-fi at all be prepared to have very intermittent connection. plus they dont mention that wireless is only available in lobby not the rooms. staff was okay but not very helpful when we had questions. rooms decor cheesy and very outdated. hotel is smelly and old and in need if serious updating! the spa was pricey and costs more than worth. yuck!',not_happy
id39467,' we started our us trip there and we liked the hotel and site a lot. good rooms great breakfast good location. we staxyed only - night but would go there again.',happy
id39468,' we stayed at the ramada gaslamp for one sleepless night. upon our arrival after check in we shlepped the luggage dolly ourselves to the quaint but difficult to manage lift. the staff literally stood around and watched. my husband was working put the parking specs. i had my two kids and multiple pieces of luggage to manage. the room was tiny outdated and filthy! i have stayed in small old hotels in paris and this was nothing like that! this hotel needs to be seriously updated and the staff needs a course on costumer service. i hate to say this but this hotel also had a roach issue. we saw just one and it was downstairs in the hallway....but it was one to many. i could go on..there is noise issues..oh and drunk young people eating take out on the floor of the lobby..we got out of there!',not_happy
id39469,' we stayed at the michelangelo from -------- to --------. we did sign up for the i prefer free membership and we got nothing. no upgrades no box of chocolates and no early check in. a little embarassing when you show them the card and nothing happens. we arrived at -- am and they did hold our luggage for us. so we went into the city and started our vacay and we came back and checked in. it truly is a perfect location to go to rockafeller center and times square.** biggest advice is when taking a taxi to take the taxi in the direction your going(in other words walk a block to get in the same direction that you want to go). itll avoid a lot of wasted time in a cab going around the block. we had a fantastic time. the michelangelo was very very nice. seems like wealthy people go there(not rich wealthy). they pretty much dont bother with you unless you ask for something. the rooms were made - times a day. room service food was good. everything was clean. we must of had the lowest level room which was fine. out the window you see the view of bricks from a building. so you better ask for a view if you want one. we paid $---- for - nights. the concierge was ok you basically need to ask direct questions to get answers. our driver told us more about the city and yes go to little italy where there is the best italian food ever! ruth chris is steakhouse is next to the michelangelo and they have the best creme brulee. gordon ramsey is maze breakfast is good but the fruits dont bother to tase if youve been to puerto rico(they have the sweetest fruits) im giving this a high rating because they did nothing wrong and it served our main purpose. to be in a safe clean enviornment with no loud partying guests in the middle of new york city. all the guests there were quiet and the place is beautiful. if youre looking for a sandals is type of welcoming not here. but you dont look like a fool wearing your best clothes and jewelry. there were women in minks here. my husband & i had only the radio city christmas show scheduled but we barely spent any time in the hotel. i loved bubba gump restaurant dr. jeckel and mr. hyde is restaurant they were fun to do jeans and sweater meal. ruth chris is steakhouse was around $--- for - people and worth every penny. we took a taxi to tavern on the green and took a carriage ride in central park at night and then went to eat in little italy.(no we didnt eat there our driver told us to go to little italy instead and it was well worth it) we ate at buona notte in mulberry street and they have the best lobster ravioli ever. i would definately go back there but not expecting an upgrade although the people in front of us did get an upgrade. the michelangelo did nothing wrong to not deserve a - star rating from me except the fact that i had a perfect honeymoon in st. lucia is. if we go back to new york i would definately stay there again. it was clean professional quiet and safe and beautiful. and small so not a lot of people there.',happy
id39470,' really bad parking lot in the second part of the hotel across the street from the office. space is very tight and has a sharp corner near the exit. sharp metal posts near the curb to keep you from running over their curb but they are too low to the ground to be seen if you are too close to them. major damage to my car. rooms were very small drab and dated. towels were very thin and only - per room. awful. also $-- per car per night parking.',not_happy
id39471,' my husband and sons (- & --) and i visited houston for two astros games. i wanted a hotel that would offer us more than a place to sleep. this is without a doubt the best place to stay for an active athletic family. my husband and boys loved the rock climbing wall basketball and raquet courts. there were ample opportunities to try out several fitness classes. the pools are beautiful with a waterfall and slide. while the boys went to the game i used the hotel shuttle ( a beautiful lexus) to take me to the galleria for shopping. i adored the grounds and the serene atmosphere of the resort. it is nestled in a pocket of woods in the middle of the city. although i did not use the spa it seemed wonderful. i read some reviews that the food was not great but i loved it. most of it was healthy spa fare which i love. our room was a standard king which overlooked a wooded courtyard. our bed was very comfortable and our sons slept on the pull out sofa. the room came well equipped with amenities and seemed very clean and tranquil. the staff was very nice and helpful. we will definitely stay here again when we return to houston.',happy
id39472,' very good location near atractive places. too many noisly students (groups of ----- boys and girls). rooms are clean but very old for ----- usd-per day without breakfast. very expensive. staff and service - regular.',happy
id39473,' we were so pleased with our accommodations here. our suite had two separate bedrooms and a fold out sofa in the living room area. we couldnt have asked for a better set up for ourselves and two teenagers. the sofa bed was not of the best quality but they made do. the bathroom and sink areas were a little cramped but the rest of the suite was more than adequate. as a couple of reviewers have said it will soon be time for updating of walls and carpets but again we were very pleased on the whole. we did not get our request to face city hall but we made it late in the game and honestly spent little time gazing out the windows anyway. cost wise this suite was so much better than getting two separate rooms. the staff was very friendly and pleasant in all departments. it seemed like they were really to have us there. the front desk housekeeping and breakfast crew were terrific! the location was close enough to walk most key places but you might want transport to some sites. we made good use of the the big bus....hop on hop off...to get around. check out varellos for dinner if you have a chance.',happy
id39474,' the joule is by far the best hotel in downtown dallas. i travel to dallas frequently and stay at the joule as often as i can. the rooms are beautiful and cozy - theyve executed a classic modern look beautifully. the staff here is also amazing! they are so attentive to every detail and willing to help in anyway they can. if you get a chance to meet myron you must! he is truly wonderful! we were recently upgraded to the penthouse for one night during our stay - by far the most incredible room i have ever been in. the attention to detail is unreal; nothing was missed. our evening was completed with complimentary milk and cookies hand delivered by myron and co. if your trip requires a stay in downtown dallas the joule is truly the best!',happy
id39475,' my friends and i stayed one night over easter weekend and enjoyed our stay. we got a solid deal for the room ($---) so we felt we got our money is worth out of it. with that said this is not a --star property in my opinion. aspects of the rooms are updated (very nice beds and bedding toiletry items flat screen) however the room and especially the bathroom is a bit dated-shabby. this might sound a bit picky but the basic cable and no free wi-fi seemed almost archaic for a nice hotel in nyc. if you can get a good deal and you want to stay in midtown this is the perfect location if you want something super modern with all the amentities look someplace else.',happy
id39476,' ill keep it brief...convenient location...nice lobby (if that is important) modern sensibility (again if that is important). nice guest check in (& champagne) smoke smelling elevator (!?) got a corner room in which the shower was almost as big as the room (!?). could have been cleaner (visible dirt); design touches are nice; i pod doc;decent sheets no coffee maker (yes there are a bazillion coffee places within a block but sometimes you want to have a coffee while youre naked & choosing your outfit no!?).',not_happy
id39477,' this was my first time visiting chicago and it will not be the last and i will stay at this best western again. the employees at the front desk are great! they are very polite and helpful. the rooms are a little small but very comfortable. this hotel is very clean and that made me very ! love the coffee and bakery shop near the lobby. the location of the hotel cant get any better. because of that we saved a lot of money in transportation. we walked everywhere! there are two breakfast places near by yolk right next door. the breakfast there is excellent and the portions are huge and the other one we loved was on the street right behind the hotel eleven city deli. a jewish deli with lost of personality great food huge portions and great service. im already planning my next trip to the windy city!',happy
id39478,' yes brenda steels your money and doesntgive it back pictures on web site are not what it really is grounds have toilets stacked up around the hotel holes in sheets gross fithy dirtsy wouldnt want my dog to stay there and charged my credit card then would not give me my money back after she charged my credit card total sham!',not_happy
id39479,' we had such a wonderful time! the room was awesome! we stayed in the love room that had the only balcony. the view was beautiful. the room was a relaxing escape from the crazy city. the service was great! the staff was very helpful and friendly. all the different lounge areas in the hotel are decorated very nicely. the breakfast is superb every morning! we were on our honeymoon and we loved it!',happy
id39480,' first off the motel is under a new management and some of the pictures and reviews i have seen are well out of datei checked in after a long drive from san francisco.the guy at the front desk was nice and he knew all the information. he also started a pleasamt conversation with me. i notice the waffle machine and i couldnt wait to try it the next day. they have a continetal breakfast. when i went to my room it smelled great. there was a huge hd tv a microwave and a mini-fridge. the bathroom was white and clean. the towels smelled great and fresh. the wifi was stronger than the one i had at home. i noticed the pool. it was a beautiful blue color with a jacuzzi next to it. the location is great as it is next to a lot of restaurants.',happy
id39481,' we stayed at the columbus motor inn for only one night though we did book it originally for - nights. we paid $----night for a spacious room with - double beds and one king for our family of -. the room was quite comfortable but the noise from the traffic kept us up at night. the location otherwise is great with access to transportation and good restaurants without the crowds of people you get at union square. the muni -- bus runs by every -- minutes and it is very loud. the walls are also very thin and we could hear other people. what is really lacking is customer service. we attempted to change rooms because of the traffic noise and was told i guess you better find another hotel because our last room was booked online . obviously our patronage was truly unappreciated. the front desk staff is very monotone and unfriendly which therefore creates an uninviting atmosphere. we ended up going to the donatello where the customer service was superb. if you decide to stay here ask for a quiet room in the back away from the street.',not_happy
id39482,' we have a reward credit card for this chain of hotels which earns us free nights. we had enough points for two free nights at this hotel located in the heart of nyc. last time we went to nyc we stayed in new jersey to save money and took a train in to the city every day. big mistake. this hotel is located just a block from macy is and within walking distance of all kinds of manhattan attractions. there is a subway stop (b d f n r v q w) on the corner just about a minute walk away. the e train (to jfk) is also within walking distance around -- mins with bags. the staff was friendly and helpful. when we arrived too early for check-in they offered to store our bags in the luggage room without us having to ask. they provided us with some touristy handouts and a map which came in handy later. we were on the --th floor - i think there are -- or so in the building. the room and bed were pretty small - but that goes with the territory for nyc. the bathroom was ridiculously small as you can see from the picture i posted. looking out the window you could see the empire state building towering overhead lit beautifully in the night. we usually leave our do not disturb sign out all the time. housekeeping gave us a courtesy call (left a message) letting us know that if we wanted our room cleaned we could call them by -pm. i thought that was considerate. i would definitely stay here again even though the bathroom was so small. the location is absolutely wonderful. our stay was free so i cant really speak about price but i do know that the rooms are pretty pricey in manhattan and i imagine this hotel was no different. it was pretty clean location a+ - definitely would stay again.',not_happy
id39483,' i read the other reviews before i left and wondered... i had a great experience. staff were all very helpful and friendly able to answer questions and send one in the right direction. the room was wonderful linen of very good quality comfy bed i enjoyed having the chair and ottomen for reading and had a great view (was on the --st floor). i did not have a problem hearing any of the other guests...and i was a little concerned when i found my room to be directly across from the elevator. if anything the shower stall was small. im a small person and it was ok for me a large man would have trouble fitting into the stall! breakfast was a good variety each morning...either scrambled eggs or omlets potatoes and bacon or sausage each day. also had juice cereal oatmeal pasteries and bagels or toast fruit and yogurt...juice coffee milk...difficult to understand how anyone could complain. there was something for everyone. evening social was more than a snack as far as i was concerned....burgers and dogs tacos and quesades and all the fixins! i was able to make that my evening meal. the social was a great time to connect with others staying in new york. i met new folks each evening and had a great time! the only negatives...the bus terminal is directly across from the hotel there is a parol office down the street and the shower stall is to small...i stayed a female alone and never felt worried or threatened. i walked everywhere and was in and out at different hours.',happy
id39484,' i stayed at the bahia for a business conference and wound up having a wonderful mini vacation. the meeting room had a fantastic view of mission bay and the food was delicious. the rooms were clean and the staff was extremely helpful in providing information on local attractions. the location was terrific because it was within walking distance to mission beach and some other nearby restaurants. i would definitely return for a longer vacation.',happy
id39485,' if youre looking for a comfortable clean modest motel in a convenient location to the city it would be hard to beat this laquinta. the staff is consistently cheerful and helpful the bright side breakfast is simple but good the rooms are comfortable and so are the beds. it is not a new property but it is certainly a pleasant one.',happy
id39486,' we stayed here from aug ----- and really enjoyed our stay. the staff are very friendly and helpful and the hotel is very clean and quiet. the location is great only a - minute walk to the kodak theatre hollywood blvd restaurants and shopping. the hotel also serves a small but very poplular continental breakfast each morning. we would highly recommend this hotel!',happy
id39487,' not only did they overbook the hotel and send us elsewhere the first night (a huge inconvenience) they charged us for parking during our visit and we didnt even have a car! we called to ask what the charge was about and after several days of no response they agreed to credit us the money back but never did. we ended up having to file a claim with our credit card company to not pay this charge. i wouldnt stay there again.',not_happy
id39488,' last week my family and i stayed at the embassy suites by the philadelphia airport for one night before an early morning flight. this hotel certainly suited our needs and then some. we arrived at the hotel around -:--pm and i think we got the last available parking spot. we had planned ahead and packed one small suitcase with only the things wed need for one night so we didnt have much to bring in from the parking lot. checkin was very smooth and friendly. we had our room key in less than three minutes and after a short walk through the beautiful atrium and a fun ride up the glass elevator we were at our room. it was so quick and convenient in fact that we had time to visit the bar for complimentary beverages until -pm. i think that is the reason the parking lot was so full; i imagine some locals stop in there from time to time. the room was quite nice; we were to see that both the living area and bedroom had large flat panel televisions. also to find a coffee maker and refrigerator. we went over to the indoor pool for a little while and that was quite nice as well. while we swam and jaccuzzed a couple of people came through to use the fitness equipment. looked like nice machines each with individual tv but we didnt use them. we did however use the small convenience shop in the lobby. that was very well stocked and had anything we thought we might need including ice cream! next morning we grabbed a quick breakfast which was also complimentary. our breakfast was quick but didnt need to be. it is a full service breakfast but they begin serving at -am and that is the time we had to be on the shuttle. then we hopped on the complimentary shuttle to the airport in plenty of time to make our flight. we had been told the shuttle runs to the airport every half hour round the clock. we later found however that that applies only for departures. they will shuttle people over to the airport on a half hour schedule but arriving back in philadelphia you will have to call to the hotel and they will dispatch the shuttle to pick you up at baggage claim after you have retrieved all your luggage. glad we called instead of waiting for the half-hour scheduled shuttle since there isnt one. we paid $-- on top of the hotel rack rate in order to park our car at the hotel for up to one week. very well worth it.',happy
id39489,' we have just stayed - nights at the casablanca on our first visit to nyc. we booked this hotel based on the reviews on trip advisor and we were definitely not disappointed. the hotel is wonderful we could not fault a thing. the service of all the staff in the reception area ricks bar and all the others encountered around the hotel was first class. our room spotless with everything you could want. the complimentary extras which included wine an extensive selection cheese and biscuits plus more every evening between - and - coffee and cookies -- hours a day wifi and use of a computer and printer were all extremely welcome. the breakfast especially the fresh bagels every day was excellent. all the other little and not so little touches thought of to make you feel welcome made up an all round thoroughly enjoyable stay. we will definitely be back to this great city and will look forward to staying once again at the casablanca. we will recommend this hotel to all our family friends and anyone else who will listen to us.',happy
id39490,' we chose this hotel to spend a week in new york doing the tourist trails over the new year period. after seven nights in a junior suite we left le parker meridian feeling disappointed with their customer service offering and our overall experience. so you know a bit about our choice you should know we looked for hotel location and for quality - comfort. what le parker meridian delivered well: the junior suite was a good size for big city standards. dont get too excited it is not cheap even by ny standards. there were some poorly performed maintenance jobs (carpet not fitted around tv cables etc) which should not be expected in any room type. room service was again not cheap but they delivered a reasonable quality within ----- mins. the price was not better than going to a --- star restaurant. room cleaning was excellent the house keeping team were flexible and friendly. they worked hard and always left the room in an excellent condition. where some work needs to be done in our opinion: having stayed in a raft of different types of hotels from the humble premier inn is to some of the best all inclusive resorts in the caribbean and many in between both for business and pleasure we have some experience of varying quality in customer services and attitude. often the rule applies that you get what you pay for. not so here. we had too many bad attitudes and lackluster responses to simple requests for this to be a snap shot or bad day. clearly the reception and main customer facing staff need to receive some training in who the customer is and what they represent to them their wages and the brand they are representing. to be fair in this review we had two excellent staff members the head of concierge and our house keeper. they could teach their colleuges some inexpensive but very valuable lessons. sadly in any customer focused environment the poorest performing people lower the standards and customer experience - a fact that no hotel manager can escape. there seems to be a recurring problem at this hotel that we sadly also experienced: they use a detergent which will irritate anyone with even slightly sensitive skin. we are not too precious about this but due to the red itching patches appearing on our legs and arms we were convinced we had bed bugs. after another night of itching they despatched a pest controller who checked the room bed etc thoroughly and found no trace of bed bugs - great news! the worrying comments made from the head of house keeping prompted this detail to our report. she told us that they have many bed bug issues and many complaints from guests who are irritated by the detergent they use on their linen. this prompts the question: why? we self medicated by buying an expensive calming creme but for the price per night this is very poor. in new york city and in a higher end hotel i believe that this is simple to rectify by using a better quality linen - detergent. we also experienced another negative at this hotel. our credit card was cloned and a matter of hours following check out $--- was charged to our card by another hotel in new jersey (our credit card company confirmed this was done over the phone not in person). le parker meridian was the only place to take our card details (and store them) and know our travel arrangement. although there may be some response to this review from the management this hotel has a big problem one which honest travellers should be aware of. by the time we saw the fake charge we were back in the uk and we are letting the card company deal with the fraud their end. i decided not to call the hotel (at my further expense) from the uk to report this to them as i would not know who to trust. again as already commented this is (hopefully) one dishonest member of staff but our experience was poor. wifi is charged at $-- per day and per device not room. we felt in these days of multiple wifi reliant devices this is unfair to guests paying a premium. the wifi is free in the lobby for unto -- mins but its free for as long as you want in most coffee shops so they are being very stingy in our opinion and compared to other worldwide hotels. le parker meridian is website is a far cry from what they deliver. we really wanted the experience they offered but sadly it was disappointing and not a hotel we would consider revisiting again. feel free to ask any questions via in mail if you need further detail.',happy
id39491,' stay here if you want to save money on accommodation so that you can go to town on sights shows and shopping. we could not find a cheaper en suite room in manhattan with this central location and it was more important for us to be with in walking distance of the city is attractions. however this is a impersonal hotel with zero customer service (we asked twice for the bath to be unblocked and nobody came by). the whole place is tatty dated and scruffy and we found dust in our room. having said that we slept soundly in a comfy bed and were out each morning before ---- so we didnt mind the cosmetic shortcomings as much as some travellers might. id like to hear from anyone who found a better cheap en suite in midtown manhattan.',not_happy
id39492,' we booked our room through priceline and knew we wanted to stay in a - star hotel. we bid $----night and it was taken by the hilton san diego resort. the location was nice bc it was on mission bay. along the drive to the hotel on e. mission bay dr. you can see people barbecuing flying kites on their wave runners on the bay and children playing on the large playgrounds. it was a neat sight to see especially with the sun shining on the water making it sparkle! we arrived at the hotel at -pm to check in. (check in is actually listed as - p.m..) upon checking in they asked if i wanted to valet all - days i would be there or if id like to self park. the valet parking is $---day or $---day to self park. i thought this idea was completely ridiculous! you receive a piece of paper to place on your dashboard to show what dates they are valid from. but... who really polices this? parking was very tight and it was nearly impossible to park close by to our building each day. we soon realized people were parking on the street instead. had we known this we wouldnt have agreed to the self park upon checking in. upon checking in we had no bellhop assist with our luggage nor offer even though he was just standing there looking straight at us. rather than offering to take our bags he jumps over to another person in line and offers to take their bags even though i got there first. we have checked in to many - and - star hotels before and have never received service like this before. aside from the lazy and unattentive bellhop service didnt get any better. we requested a room overlooking the bay over the telephone before our trip and the agent said theyd honor that. much to our disappointment the person who checked us in said well we already have you set up in the room. no big deal. we were on the -st floor in the building over looking the parking lot. what a view and the noise! was this not negotiable because i obtained this room through priceline bid? the room was very clean beds were very well made and toiletries were stocked every day. just like in any other hotel they wont change the towels for clean new ones unless you put them on the floor. towels were so hard and crunchy! for a - star hotel youd think along with the soft high thread count sheets theyd have soft towels. again very minor. in the restroom it had granite countertops good water pressure but an ugly sight below the countertop. the front of the counter is actually a faux cabinet door and is one big piece of wood. it was coming apart and was really ugly. aside from that the furniture was pretty basic. the room had a kin size comfortable bed - side tables a table with a mirror in front of it (which was great when i was doing my hair in the mornings) with a chair a comfortable arm chair and dresser drawers with a flat screen tv on it. all in all we had a great vacation sight seeing but were wondering how the heck this hotel has a - star rating? this is really not a resort but just a larger scale hotel.',not_happy
id39493,' this was my twelth business-pleasure trip to dc over many years and my nicest thanks to the hotel and its location. no one likes dc in the summer because of the heat and humidity. but the hotel was well air conditioned and had a great pool surrounded by plants and trees so it felt very soothing. the marriot wardman park is in a beautiful residential neighborhood with tree lined streets and ----- diverse restaurants within a three block area. two of my favorites were café paradiso on ct; a delicious italian place with a great staff. and open city on calvert; a local bistro where you can sit back with a beer and sandwich as long as you want for almost nothing. both had outdoor seating to get a feel of dc natives after work. the red line metro has a stop steps from the hotel and it is less than -- minutes to the mall monuments and museums and union station and one stop to dupont circle. i was there for a conference but i still got away to see the martin luther king jr monument on the tidal basin and my regular pilgrimage to the east wing of the national gallery where they happened to have a special joan miro exhibit at the time. the sculture garden next to the national gallery is well laid out with interesting art pieces and a good restaurant for an afternoon lunch. the hotel is big and spread out with a variety of restaurants and small corners to sit and read or work on a computer. some of the corners are a little thread bare and can use renovation but nothing offensive. there were several conferences at the same time but enough room not to intude on each others space. conference rooms were small but the large meeting rooms were nice and the snacks during the conference were some of the best ive had. one of the nicest features for me were the beds. i had three great night sleeps and the housekeepers were very attentive and polite as was most all the staff. i would gladly stay here again. it offered the best of a big city with the comforts of a small neighborhood all in one.',happy
id39494,' thanks to my clients i found this hotel whilst looking for a place to stay on a much needed getaway (single female). i highly recommend it but do be aware: what it is not: -the place for nightlife lobby action or the hip-happenin ny scene what it is: -lovely spacious clean quiet rooms -friendly service (from the housekeepers to front desk) -about the most comfortable mattresses bedding and pillows i have ever experienced in a hotel (wow)!! -two blocks from the subway -close to lots of restaurants on amsterdam including a wonderful cafe called the popover and a real neighborhood feel and selection of stores on this lovely street just one block away -minutes to central park a few real pluses: (in addition to the wonderful bedding and luxuriously quiet sleep): -having a small kitchen is a terrific idea and i used it daily for my coffee ...you are right across from the infamous fairway market (no way to describe this market; - go)! i have never seen so much fresh produce (and zabars is just up the street (outstanding and funny housewares on second floor) -the bath products were very nice no frills no hype just a clean comfy sleep in the big apple! i am now staying and writing from a much swankier and expensive hotel i checked into earlier today (as i am in the business and had a very nice person help me organise this part of my tripl) but will definately return to this updown west gem; hopefully next time with my husband :) thanks to all of you and keep up the high standards and attention to detail',happy
id39495,' hotel is not a - star as claimed on some booking sites. my first room had stains on the wall broken furniture rusty bathtub a broken down bed and the management was rude. although they did move my room to one that only had rust in the bathtub it wasnt enough. the cheesy decor that attempts to be boutique is simply tacky. they should have saved money on purchasing glowing heads of george washington for the rooms and and put it towards renovations. lose the wall paper on the ceilings which i can only guess are hiding water stains. each time i passed through the lobby i heard someone complaining at the front desk so the bad experience wasnt limited to me. if you have a chance to stay here. dont!',not_happy
id39496,' was not expecting a - star hotel but didnt expect what we were given either. the room was incredibly dusty and dirty sheets and bed and carpet were visibly very old and did not want to sit on the bed let alone sleep in it walls were as thin as paper and within arms reach out the window was a brick wall so no sunlight. needless to say we were out of here within the hour and stayed somewhere else. i dont know how anyone could find the hotel acceptable it was disgusting! possibly we got a bad room as it was nothing like the photos on their website!',not_happy
id39497,' we just returned from an enjoyable --night stay at the rittenhouse ----. as you can read in our other reviews we can be quite demanding but the ---- met many of our expectations and even added some impressive touches. it ranks among some of the better places weve stayed. this charming boutique hotel has a european feel is very clean well lit and a lot of attention is paid to small details: bottled water and chocolates with turndown service; umbrellas to borrow in case of rain molton brown toiletries frette linens night light cd-player clock with preset stations french meringue cookies biscotti and coffee in the lobby. our superior king room had a -- plasma tv (but no hd) rain showerhead and fireplace. so as not to disturb us during a nap one afternoon (even though we did not have the do not disturb sign out) they left our nightly water and chocolates in a small bag outside our door. the staff was generally pleasant - definitely a small hotel feel vs. the coziness of staff and knowledgeability you would encounter at a b&b. there is ---hour front-desk monitoring so we felt very safe the entire time. we arrived - hours before check-in and they let us unload our things and did their best to get us into our room and set up all our luggage in our room with our hanging items neatly placed in the closet. breakfast is continental self-serve in a wide time range from -:--am---:--am in a cute cafe area with -- tables for two. not spectacular but definitely bountiful for a continental spread. it features pastries (choice of croissants danish bagels muffins scones english muffins toast nut bread) fresh fruit salad cereal yogurt coffee tea juice milk. wine is offered in a lounge from -:----:--pm although we wish they would have added some munchies to go with the wine (there were peanuts). there is elevator access but stairs are wide and well lit if you can use them. we did notice that ground floor rooms could potentially be noisy. we were on an upper floor and noticed the rooms were carpeted to help muffle sounds. the hotel is pc for guests did not have its wireless connection working during our stay which we found inconvenient. they were correcting the problem when we were leaving. ---- is location is on a side street called rittenhouse square (aka stowkowsi place) but is between --th and --th not actually facing the square itself so it can be a little tricky to find. there is no onsite parking but they will recommend two nearby garages to choose from. as far as proximity to cool things we loved the access to the square shopping and dining and will definitely keep this on our list when we return to philly.',happy
id39498,' this hotel is convenient to my corporate office. it is fine - nothing special. best thing is the mall with shuttle service so you can get a change of scenery and restaurants without too much hassle. i stayed on the -th floor - a floor below their smoking floor....but it smelled horrible! had to change. room was spacious and well appointed for this caliber hotel.',not_happy
id39499,' i have stayed in multiple hawthorn suites properties over the past few years and they have always be very nice clean and taken care of. this property was run down broken lamps holes in walls exposed bulb and insulation hanging out of the bathroom light fixture were just some of the things that made a not so good impression. i am really surprised that hawthorn would put their name on this property.',not_happy
id39500,' my stay was grossly overpriced. we ended up paying $--- per night and stayed in a room that resembled something i would expect at a - star hotel. they tack on a bogus $-- per day charge. the room was tiny. view was of a building wall ( i could touch the wall from my window). check-in staff was rude. furthermore i submitted a written complaint to management and have not heard back. skip this hotel!! in fact i think you can arrange a similarly priced stay at the intercontinental which is gorgeous and not so far away.',not_happy
id39501,' very nice hotel at the beach just north of the main drag hustle and bustle of pacific beach. the room was elegant and the view of the pacific was magnificant. friendly staff and great amenities made our stay a most memorable one. we will definately stay again at this awesome hotel.',happy
id39502,' i have stayed here three seperate times and have never had a bad experience. i do agree that the breakfast could have more variety but overall pretty good. we are here now and the only issue was the fact that the room we have now had a cheaper rate this weekend ...but when i booked it it was twenty dollars more a night so i believe they.should have gave us the cheaper rate since we stay here quite often...the lady at front desk was nice tho and attempted to help us but my card was all already charged and i didnt want to be to charged again before a credit went through. however an extra night stay would be nice since that would have been saved but now we cant so maybe next time.',happy
id39503,' i stayed at the comfort suites this last week. it was the -th time that ive stayed there in the last - years and the quality of the hotel and the staff were just as solid as ive come to expect. there are flashier hotels on michigan avenue but you end up spending twice the money and frankly i think that the rooms are much nicer and more comfortable at the comfort suites than they are at any of the other --star hotels on michigan avenue. so whenever any of my friends or my work colleagues stay in chicago i recommend to all of them that they stay at this hotel. it is a great little hotel and it is the hand is down best value on the magnificent mile.',happy
id39504,' staff were very friendly and helpful. room was lovely. i was there for a convention and the hotel was perfect. it was not so easy to walk to areas for sight seeing but it was close to a t stop which helped. not alot of great restaurants close by. i thought the hotel really lacked in their restaurant recommendations and also their tour recommendations. duck tours are maybe great as a family with young children but really!! in this beautiful historical city we were really looking for something better than this. no complaint about the lobby bar good food great service and a wonderful place to meet friends. the dining room was another story........how does one burn brussel sprouts. service was awfull and for this we had to pay a -- percent tip. it took us -- min. to get our bill and only after asking --- times we findly went to the hostess. i am an excellent tipper but it is meant for good service.',happy
id39505,' we had stayed here once previously on a week night with no problems. however this stay was on a weekend and a big mistake. the property is across from a night club with outdoor music playing until midnight. the inn is not in a great area but convenient for us but well try others the next time. when we requested to move our room (which was by elevator) we were told that noise was worse on other side and that facility was sold out. running the fan on a-c all night helped. manager on duty mentioned that other guests had asked why he didnt contact club directly. his reply was i dont want to get my butt beat. all table lamps had been unplugged so we originally thought they were not functional because light in bath had burned out. telephone never did work. the rooms seem very dark because of limited windows. it makes them seem small when they are adequate size. staff was pleasant but ineffectual. future guests should know that noise is a major factor.',not_happy
id39506,' my husband and i stayed for nights and loved it. we got the cabana room balcony which overlooked the pool and tropicana bar. we booked directly and paid $--- + valet. unsure if it is a good deal but after staying in new york hotels we were with the price. we found the room modern and tastefully decorated. it was large too. plasma tv was small but suffice. toiletries from fresh (paris) and cookies on the turndown service was a nice touch. the hotel lounge and lobby dark but adds to the seductive and sophisticted atmosphere. beautiful chesterfield chairs and lounges and leather papasan chairs! we loved the decor even though other reviewers have found it depressing. the staff were really friendly and helpful in a waiter in the dining rooms in particular was charming! we had a wonderful breakfast one morning. a bit pricey but you have to treat yourself sometimes! the servings are generous anyway. i recommend the pineapple roasted french toast! tropicana bar was dead and perhaps is so on weekdays. too bad the weather was not warm enough to have a swim as they have a fantastic pool. while we were there csi miami was being filmed in the pool area. we snuck a peek and was tempted to run down and ask for autographs! could not ask for a better location! the chinese mann is theater is right accross the street and there is a shopping mall with several restaurants. the pharmacy around the corner (to the left and across the street) has some groceries. if you want a cheap meal we went to across the street one morning to shelly is diner for breakfast where they shot million dollar baby.',happy
id39507,' stayed at this hotel for three days during a conference and loved the location in downtown baltimore. camden yards to your right and baltimore is inner harbor to your left. lots of recreational options to keep you out of the hotel. when you are inside there seemed to be the usual amenities. no complaints. decent breakfast buffet at the capitol grille on the second floor. waitstaff was excellent both mornings. front desk staff also helpful and courteous. it is definitely an older hotel and i dont recommend straying too far from the tourist sites at night for safety is sake. self-parking for this being a big city was reasonable -- $-- a night. be sure to get your ticket stamped before you leave or you pay twice -- and more the second time. i had to hit the road and was grateful to learn i--- was so close. overall worth the price if you love the sites.',happy
id39508,' grand hyatt has an ideal location....couple of blocks to the monorail for the space needle area. easy walk to pikes place market .',happy
id39509,' back in the big apple after a few years of absence. i got what i expected from a westin hotel: convenient location quiet room very comfortable bed and excellent overall service. suitable for both for your business and family travel.',happy
id39510,' i booked this hotel through hotwire and this was the first time i have been very disappointed with hotwire is results. this was billed as a - star hotel which is not accurate. the hotel has no room service and only one very poor restaurant which is more of a sports bar. the hotel parking is in an uncovered and unprotected lot with ongoing construction - they still charge $-- for this. in general the hotel appears to be unfinished and poorly thought out. the decore is nice and the room was ok with a view of the freeway. there appeared to be vomit in the hallway and there were a few light fixtures hanging precariously from the wall. i would recommend avoiding this hotel in favor of one of the many reasonable options in better locations in charlotte.',not_happy
id39511,' enjoyed a four day stay at the langham. the staff was lovely - doormen even remembered our name. the spa was great - brand new and the pool and hot tub were great. we had a corner room --- with two double beds and a couch as well - very large room with a nice view of the park. only would change the restaurante as was a bit pricey for the food quality but overall a great stay.',happy
id39512,' i had trouble with getting boarding passes and he came out to help. rooms were clean and for the price this is a great place. we stayed - nights and we will come again. we have stayed at other super - hotels which is great for price and breakfast but the friendly spirit of rohit made it that much better.',happy
id39513,' we were a little bit worried to travel to la because of all the bad neighborhood around. i was undecided to stay between santa monica for the beach and beverly hills to be central to everything we needed to do. i finally choose this hotel because the other one was full and havnt regretted it (dont stay in santa monica if youre spending less than ---$-night). nice interior courtyard not a lot of room which is nice because it is a quiet hotel. we were upgraded without charge to a business class room upon arrival because the there was no more standard room available for two night in row. breakfast area is vast and comfy food is really good. they offer scrambled eggs which is a nice way to start a day. we had a sport car which was very safe in the interior garage (for --$ a day). dont let you bother with the exterior appearance of the building it is really a nice hotel in between everything you can visit in la so you dont have too long to travel to get there.',happy
id39514,' my wife and i stayed at rodeway inn & suites after reading reviews on tripadvisor. mr. pattel the manager was very helpful and kind and took time to make sure everything went smoothly with our stay. the rooms were very clean there modern updates like granite bathroom features and the amenities were nice. we stayed at another hotel on pacific coast highway about a month ago and this hotel was infinitely nicer and cleaner. mr. pattel is friendliness and helpfulness made all the difference.',happy
id39515,' for a hotel like this they have really unprofessional staff who dont know how to deal with the customers. breakfast is awful you have to peel the eggs yourself; there is no variety at all.',not_happy
id39516,' my fiance & i decided to take a short trip to chicago last week.. and after doing some research on trip advisor we booked the sheraton hotel & towers. i was concerned about the rate being so low $--.-- per night but i booked anyway. i always love a good deal!.. check-in was less than organized. long lines & no one seemed to be in control. bar didnt open until -pm.. some of us like to have a drink around --am. sorry! when the bar was open it was super lame. not really a fun or hip vibe. the only place to get coffee was located down on a different level - which no one told us about. i went - days thinking the hotel had no coffee.. rooms had zero light. there were about - lamps - which did nothing! i couldnt believe how dark our room was! aside from that - the rooms are super dated. clean.. but dated. $--.-- per night for parking with no in-out is. thirty-five dollars. kinda expensive for a room that was only $--.--.. also.. our room did not get cleaned one night of our stay.. rude. positive. very well located. - blocks from michigan ave!',not_happy
id39517,' not to imply this is a bad hotel quite the contrary but it did not really fit our needs. had a group of hs students for a convention. really not a place for kids no pool and little to do in the hotel. the staff was very helpful despite a major front office error when checking in (they ran the visa for $----- not $---- even worse the lady at the desk couldnt understand the difference but the manager was great taking care of everything). two of our four rooms had a little beetle in them no big deal but always bothersome. room tv is have limited channels and the hotel is not really that close to the metro about six long blocks which does not seem like much until youve been walking all day. no real workout room just a couple of cardio machines. wifi system is $-.-- per day and really slow the business area is actually part of the bar and their machines are slow too....finally the windows in the bathroom were not sealed well and cold air kept leaking in. lots of good things about the hotel too great staff nice restaurant fast room service nice location (other than the metro walk) very elegant big bathrooms just to mention a few things. if i come back with my wife this hotel would be on my list of places to stay if we brought our teenage kids we might look for something that had more options like the courtyard next door.',happy
id39518,' i have stayed in this hotel twice and both times it has met my needs. this hotel serves it purpose of providing a place to sleep for those on business. i have never heard any traffic and the doors close very quietly. it is a little run down in spots but it is not bad overall. it is close to underground times square and cental park. sometimes there is a line for a cab outside but it has never taken me more than about - mintues to grab one. if you come to be spoiled you will be disappointed. if you come to get out and do things in the city i think you will be . it is not cheap but neither in nyc.',happy
id39519,' we were a little apprehensive about our stay at this hotel after reading some of the reviews on this site concerning the friendliness and helpfulness of the staff however we need not have been. we found the staff to be extremely polite and helpful offering advice on places to visit although we were not that impressed with their recommendations on the local restuarants. due to the location of this hotel you would need to be fit and healthy to tackle the -- minute walk to fisherman is wharf. the paths-roads are very very steep but offer fantastic views for your efforts. a taxi was about $-. a taxi from san francisco airport to the hotel was $--. hotel restaurant basic but acceptable for breakfast.',happy
id39520,' great for short visit great athmosphere in the irish pub. close to the airport so count on some noise but not too bad. if i were the owner i would recarpet the rooms or through the carpets out altogether. comfortable beds.',not_happy
id39521,' i have been trying different hotels in nyc trying to find one to stay at consistently for business. this hotel has to be one of best hotels i have stayed at in nyc. the service was impeccable. i was upgraded to a suite upon check in which was also amazing. check in service was great as they also escorted me to the room and gave me a tour. they pressed my clothing upon arrival. the gym was also spotless and had everything you could need for a road warrior. the hotel had the feel of the ulitmate business traveler hotel with rooms that were silent as a tomb and limited traffic in the lobby. this is even more impressive considering it is in the heart of times square. the reason this review is incomplete is as i attempted to sleep in this magnificent room i was repeatedly bit by a bug (i assume a mosquito). this went on all night and prevented me from getting a proper nights sleep. i called the front desk and the man attempted to be helpful and offered to go buy bug repellent for me which i declined as i felt silly. the bug issue created a very uncomfortable night stay. the fact that the service was so impeccable and the room was pristine makes me want to believe that the bug issue was an anomaly. i plan on giving this hotel another chance.',not_happy
id39522,' wow--i always love westins--the heavenly bed really is. this was our thousandth(?) trip to chi town we always stay somewhere different because there are so many fantastic hotels. no longer--i will stay this westin from now on. it is cool--very sleek and contemporary zen like. it feels relaxed and quiet . the river views are awesome the bed perfect. we also heard the sushi is great there but havent yet tried it. rock on--!',happy
id39523,' the lobby scared me. if that would be any indication of what the rooms looked like....i was in for a surprise. people were complaining about the wifi as we were checking in. in the lobby there is a cardboard desk with a computer in the corner as the internet area . the elevators were nasty. very dirty. the hall was full of housekeeping staff and they stood in the way of the signs (talking) which told you where your room was located. we toted heavy luggage all over before we found our room. the room was stuffy and hot. i immediately turned on the a-c and it didnt help much. our room stayed hot and muggy throughout the night. the beds were a bit comfortable but i was too busy sweating to be comfortable. our allergies were kicking in full force. there has been dogs in this room. my nose tells me so. we all stayed with splitting headaches all night. the channel selection on tv is terrible. the huge window opened to the outside and didnt even have a screen. what can i say good? we leave in the morning. come on people care about your hotel!',not_happy
id39524,' had a great one night stay on business. i checked in at -:-- pm and my room wasnt ready so they immediately offered me an upgrade to a city view from (i was originally booked for an interior view). the room was tastefully furnished. it felt a tiny bit older (like the furnishings hadnt been updated in a while). however it was more than adequate. the molton brown toiletries are excellent and in my opinion smell better than the over-the-top bulgari soaps that the ritz stocks. warm staff comfortable room nice smell goods and a relaxing stay.',happy
id39525,' i recently stayed at the westin for three nights attending a conference that was in the hotel. my visit didnt start out really well. after arriving around -:-- pm there didnt seem to be anyone at reception and i waited there (with another guest) for about - minutes. i did see the employee standing at a little booth but didnt realize she was there to check in guests (and she didnt take any action when seeing people standing at the desk). when actually checking in she advised that the king room i requested wouldnt be available for a couple hours (seemed strange to me) but she had a room with - doubles and would give me free bottled water during the stay. the room itself was fine pretty standard and a lovely view of a parking garage. i did like the bathroom....great shower-bathtub and plenty of counter space. the only food i ate there was through the conference and it was decent. overall a nice enough stay but the price (even with the conference discount) was high (so i checked out on friday and went to a different hotel for the weekend).',not_happy
id39526,' the worst experience ever. the hotel room was dirty the heat didnt work and the people over top on me made noise all night running in and out. told the front desk and they said ok. and this was suppose to be a smokefree environment and the room clearly had been smoked in because it smelled of old ciggerets.',not_happy
id39527,' the room was basic the hotel may not have had pool excersise room etc. we never ate at the hotel restaurant nor went in to the bar. we were not in dc to enjoy a hotel room just needed a place to sleep. so i rated it excellent because the price was reasonable the location was fantastic (walking distance to more places than we had time to go) the room was clean and functionable.',happy
id39528,' took a day trip to visit friends with my mom from central florida to the jacksonville area including the beaches. just in case i looked up hotel possibilities if we should need to stay after looking at the weather channel. the weather was changing to stormy around dinner time so i made a few phone calls i had scribbled on a pad previously----preferably at the beach. since this was last minute there were not many options beach side being fully booked. one option near the beach was a moderate hotel at summer prices is high season. so i looked over the reviews of downtown hotels thinking if i can not have a beach view maybe luxury and chose the omni. i requested as i made our reservation via phone (compared the previous hotel inquiries with breakfast) a higher level room nice please pick a good view if possible and do you have any specials including breakfast etc. done she responded and i promise youll love your room. we arrived in a down pour were greeted promptly and asked if we would like to park ourselves or valet park which was $-- per night. we took him up on the offer and used the valet service. it was late and the rain was in sheets. check in was a breeze. we were also apprised that there was a large wedding going on to which the top two floors were accommodating such.our room was high as requested just below on the fourteenth floor and we were assured we would not hear a thing. it had a river view away from the elevator extremely clean large nicely appointed including a splendid wide screen.-----she did deliver. we loved it. ahhhh i felt spoiled already. the accommodations; beds were so comfortable pillow top fresh crisp linens with a nice array of head pillows. the room was large included a desk sprawling dresser (built in bar mini-fridge and ample clothing drawers) other than the river view we could also see downtown and the pool. lastly the bath; crisp white-gray linen walls accent rug shower towels with an expanse of granite counter top extending the wall. great for two women to put on make-up at the same time. staff very professional quick to help and assist and just top notch. we opted for the special with breakfast and it did not disappoint. orange juice coffee full breakfast buffet which includes an omelet station assorted eggs bacon-sausage home fries grits-a southern must fresh biscuits roll assortment-pastries fruits spreads oatmeal station and more. or if you prefer you may order from the menu. ---just delicious. bottom line at this time of year for slightly more money you can stay at a four star luxury hotel downtown with a vast spectacular view and breakfast instead of a moderate travel type hotel. if an ocean view-stay is not available maybe try luxury downtown the omni and head on over to the beach for the day. oh and our floor which was fresh and nicely adorned is scheduled for a remodel (i thought they had been remodeled). according to the front desk the first and second floor have already been completed. check out their website. the pictures are true to our stay for our room (----) on the fourteenth floor which was luxurious. im sure after they remodel and update it will only continue to shine.',happy
id39529,' this was a wonderful place to stay. it was in walking distance to the heart of downtown but just in case you didt feel up to it the shuttle would take you. the hotel staff was amazing. i would recommend this hotel with out a doubt.',happy
id39530,' this is a great hotel if you do not need a pool. it is located in the heart of downtown dallas and does have plenty of cheap places to eat within a couple of blocks. the room and hallways are extremely spacious. must be a ---- thing! the rooms and hotel are older but i wouldnt trade the history for an update or remodel. the staff was great and the valet service is top notch. didnt get a chance to eat here but i have had banquets there with my company and the food is fantastic. overall it was a great stay and hope to stay at the adolphus again.',happy
id39531,' a really excellent hotel. - reasonably priced. - very nice rooms. - great service especially from the bell captain (chris i think?) who was ultra helpful. - perfect location for me (and for the urban adventures walking tour that leaves from -- mins walk away). the only reason it doesnt get - stars is that there is a casino attached and i find them kinda sad places. not much that can be done about that i guess.',happy
id39532,' first class service from time we arrived until we checked out. valet met us immediately and took our bags. check in was very short. gentleman that escorted us to room was very friendly and knowledgeable. room was exactly like pics on website beautiful. internet was fast. valet always had our car ready in a couple of minutes when we needed it. grounds were manicured and very peaceful. cant wait to visit again.',happy
id39533,' i cant say enough about what a great experience we had at the waldorf. we were celebrating our --th anniversary and the hotel and its staff could not have been more wonderful. the lobby is a grand step back in time and our room was simply fabulous. the staff from agnes at check-in to graham at the concierge desk were amazingly helpful and gracious. whoever said new yorkers were brusque and rude has never stayed at the waldorf astoria. and the location was an added benefit - easy to walk to the theater but out of the hub-bub of broadway and times square. wonderful restaurants in the neighborhood and the breakfast buffet at the waldorf was simply magnificent.',happy
id39534,' my wife and i along with a bunch of our friends stayed here feb. ----- as we were in town for a wedding. the location was great right off i---. at checkin and throughout our stay the staff was great. they were extremely friendly and courteous. the room was great comfortable bed nice large tv. the bathroom was really small. the sink was outside the bathroom so just the toilet and shower-tub were in there but it was pretty small but no big deal. our room was right across from the elevator and the hotel was filled with kids who were there for some sort of sports tournament. in the mornings it could be a little noisey but what do you expect from kids? i didnt bother us as we had things going on so its not like we needed to sleep until --am or anything. it was great having a free breakfast every morning. good way to save a few bucks. overall i would definitely stay here again if i ever visit phoenix in the future. clean comfortable and easy to get to.',happy
id39535,' usually stay at the marriott coronado but decided to stay at the new hilton this time which i have to say is in a great location. hilton in the usa is not my preferred option but this time i was very impressed. negative comments would have to be the cost of car parking which is usd-- per day which is ridiculous for hotel guests and down at the starbucks seating outside quite a few down and outs and beggars hang around in the morning and dispute the hotel security walking past - times one morning no encouragement was made by them to move them along. internet charges is also an expensive charges my recommendation would be to sit at starbucks to use it free of charge. i would or hesitate to stay again but leave the car elsewhere!',happy
id39536,' we stayed here for - nights at the end of our honeymoon it was an amazing end to our trip. the hotel is only a couple of minutes walk from a bart station in each direction. the westfield shopping mall is less than a - minute walk from the hotel and is a must visit. the location is great and the hotel is fab. our room was in a corner and was huge. the bed was so comfy and overall a great stay.',happy
id39537,' we chose this hotel-motel in part because of the reviews on tripadvisor. we had requested a quiet room not facing lombard and also asked for a mini refrigerator ($- per day). no problem with our requests at all comfortable beds clean bathrooms with ample towels etc. easy parking access (in the building is garage). one of the elevators did break down for a couple of days but the other one was fine. courteous management and no problems with splitting the bill (with my friend) at the end of our stay. overall a very comfortable place to stay. my friend knew the neighborhood very well and selected this accommodation. we had a car and parking was a major consideration. the value was excellent for the price of the room and the parking. we also chose this location for the ease of driving throughout san francisco and beyond from lombard st. as two women we felt totally at ease walking in the area at night. gelato place was open until midnight and lucca is italian deli was just a block away!!',happy
id39538,' with some trepidation we selected a hotel by previous ratings and price rather than name - that came later. to our total delight the bristol exceeded all expectations. my wife and i plus our two toy poodles could not have been more pleased. from every employee we encountered to the clean well appointed room to the beautiful decor to the morning breakfast the bristol shown. we would not hesitate to recommed the hotel and certainly our next san diego getaway will be at the bristol.',happy
id39539,' $-- per day for wifi in your room $-.-- for a local -- second telephone call $-- for regular bacon & egg room service breakfast for two. $-- for a manahattan. poor selection of tv channels unless you want to pay extra. we booked our room through hotwire (which probably indicates that they are struggling) and we were reminded by the staff of this on several occasions - should you expect less service when you book through hotwire? visitors to denver should know that the cost of getting from the airport to downtown is close to $--- so booking a hotel with a free shuttle is definitely a plus - westin doesnt provide any help in this respect. on the plus side the hotel does give you the option of opting out of housekeeping in return for a $- voucher which is a good green gesture though im sure the value of not having to launder towels make beds and vacuum exceeds $- to westin.',not_happy
id39540,' i have been to the standard downtown la at least - times and i have never been disappointed. the staff is always amazing. they are friendly and helpful. i have brought many different friends here and you dont have to travel far to have a good time. the rooftop bar is a great place and is always a scene. it is definitely a place for people who are looking for a good time and a great experience. i dont think it is the type of place for families or business travelers but that is why it is awesome. i would rather have late night parties over a crying baby any day. i also lover the small touches that make this hotel truly unique. this is the only place i will stay when i am in la.',happy
id39541,' ok so chicago is an expensive town and a convention town so finding affordable and available hotels while still wanting some comfort and ammenities is not easy. i found the raffaello online. great location i will say that. the rest of the hotel really lacks in service and style to warrant a --- dollar per night price tag. there is no restaurant on site no bar internet is not free and the doorman will call you cab if he absolutely has to but as we had -- degree weather we had to find one ourself because he was inside getting warm. service is minimal here. minimal. for the money stay at budget marriot or best western. at least then youll have a no frills expectation. i am writing this review from the hotel room. smells like fried food...probably because people have to bring food in from the outside for dinner unless they go out. my room still hasnt been cleaned. we left at -:-- this morning so plenty of time. access to the internet requires a code fine but you must enter it in every time you log in as the system does not remember it. bathrooms are tiny no space to put anything one hook for a towel shared with blow dryer. i called the front desk and the concierge this morning. no answer at either. things happen no hotel is perfect. but the over all problem of this place is the general sense that this is just a job for the staff. they dont say hello goodbye open a door ask you if you need help or offer a smile. im from la i can get that for free. the raffaello has a lot to learn about service and client relations. a lot. starting with remembering that guests come first and are paying to stay there not the other way around. so if you lower your expectations this is a great place. otherwise there is a courtyard marriott around the corner. go there and save yourself the $$ and the aggravation.',not_happy
id39542,' this is by far the trashiest dirtiest worst hotel in the world!!! i had booked an - night stay with them after seeing the pics on priceline. after checking in and seeing the room i checked out immediately. the room was disgusting! the floors hadnt been vacuumed in forever there were stains on the carpet floor walls and ceilings. poop was on the wall in the bathroom and the center of the mattress sagged. i would never stay here and on top of the disgusting room the owner refuses to give me a refund even though i never stayed here. worst room and the worst customer service ever. do not stay here!!!!!',not_happy
id39543,' i did a lot of research-shopping around before booking this hotel and was a bit nervous as it didnt rate very highly on trip advisor however we absolutely loved it. location is so central and less than - mins walk with luggage to the t station. our room was gorgeous - had only paid for a standard room but ours was so good i think we may have been upgraded? it had a balcony-dressing room and great modern decor. we paid the advance purchase rate which made the hotel good value compared to other central hotels in boston. staff all very friendly. lobby slightly lacking in atmosphere but that wasnt at all important to us.',happy
id39544,' hotel at great location: close to state street and michigan avenue for shopping restaurants willlis tower (sears bldg) theatre parks library chicago art institute millennium park buckingham fountain shoreline walks all within --- blocks. friendly staff and very helpful.',happy
id39545,' we stayed - nights and while there wasnt anything stellar there wasnt anything irritating either. nice basic room for the star rating. i found the bed a little soft (and had a bit of a back ache) but the pillows were very nice. the front desk clerk amanda was super friendly and when she found out i was traveling next to new orleans she gave me lots of dinner suggestions since that is her hometown. while many hotels could have had the same room the service i encountered really helped give them an extra star. ive had a few bad experiences with sheratons over the year so it was nice to have a good experience. as a plus there was free internet which i didnt expect. i hope all of their locations switch to this policy since that is always one of the things that somehow goes awry and gets me cranky. lastly if you are traveling there anytime close to when i was there be aware there is a lot of construction so you might want to get some tips from the hotel on the best way to get there rather than listening to your gps.',happy
id39546,' we have no faults with this hotel!!! this is our third time in ny and the only hotel we have stayed at. cant beat the location - - blocks from central park - blocks from times square - blocks from rockefeller center and - blocks from madison avenue!! the beds & pillows are amazing!!! the rooms are surprisingly spacious for ny!! the breakfast is a nice option and very good! not crowded early but the line grew after -:--! apples and fresh baked cookies are a nice treat and ---hour free coffee-tea!!!! all of the staff was very friendly and helpful.',happy
id39547,' some good features at the new park ave ganesvoort but the hotel needs to work on ironing out many bugs. upon arrival no offer of assistance with the bag and receptionist was not really paying attention and was unaware i was waiting to check-in. however process was friendly and efficient once we got over the initial hiccough. the room size was excellent for nyc with high ceilings and plenty of space. another excellent feature is the roof top bar and deck which although not easy to access in the evening (separate elevator and doorman) was hopping with people and (over?) staffed with beautiful young waiting staff. had light dinner at the bar of some excellent kobe beef sliders but was also able to observe some chaotic situations of beer taps exploding and staff seemingly unable to change kegs. im sure all part of the learning curve! major flaw at the bar clearly dictated by health & safety are mandatory use of plastic glasses. not very sophisticated.. pros: - hip hotel - excellent complimentary breakfast on the roof terrace a real pleasure cons: - awoken by noisy guests in the hallway. soundproofing possibly very poor. - excellent shaving kit in the bathroom with no clear indication this is not complimentary. only upon enquiry with maid service was it established there is a high charge for this item - doorman sent me in the wrong direction to the outside gym being offered while the hotel health club is being completed - unfortunately the hotel porsche car service was unavailable but please note in any case they will not accept any accompanying luggage.',happy
id39548,' my husband and i spent a couple of days visiting seattle and stayed at the hilton for two nights. the hotel is walkable to the shopping downtown pike place market and down to the water area. it is also convenient to interstate -. the staff allowed for us to check in early and everyone was very nice. we ate breakfast on the top floor and were surprised by the great views. it is free for those that are hilton gold members. we would definitely go back.',happy
id39549,' i made reservations for three rooms a month in advance of my brothers wedding. i know that phoenix hotels fill up early because march is baseball spring training season. i requested early check in (knew that might be tricky) and that all our rooms face the courtyard. after a long drive we arrived in phoenix around -:-- and were advised that our rooms were not ready and to come back at -. we had a nice lunch at the onsite restaurant and strolled around the grounds until - pm when it was time for check-in. we were told our rooms were not ready and to come back in -- minutes. fifteen minutes later we were told that our rooms were still not ready and to come back in -- minutes. they kept using the excuse that the hotel was fully booked due to baseball spring training. finally at - pm were received keys to one of our rooms. we went to that room only to find that it was on the exterior of the hotel next to a busy freeway and a maintenance man was inside the room advising us that he needed to change the air conditioning unit. going back to the front desk i was told by a front desk clerk that the hotel is full and this is just the way hotels work as if i have never travelled before. finally by -:-- we had keys to all rooms. the rooms were adequate but after - minutes of hot water in the shower the water turns cold extremely cold. the carpets are old and need replacing and beware of the quick downslope in the floor as you enter the room. the grounds of the hotel are well maintained and the free breakfast the next morning is very good. baseball spring training happens every year in phoenix and the management of this hotel should not use it as an excuse for extremely poor customer service.',not_happy
id39550,' i did not stay here but was with family who did. they pulled up to the location and were dumbfounded that the hotel did not look like the pictures. to me the pictures online werent all that great but in person this place was even worse. the room was easily the scurviest thing i have ever witnessed. beds were sunken in being was stained and furniture was beat up. the ceilings had water stains carpet was filthy and the bathroom was moldy and paint was peeling off the chartreuse walls in sheets. the smell was awful too. this was definitely a no-tell motel. well im telling! stay somewhere else! the only thing this place has going for it is it is steps from one of the gates at lackland afb. id sooner sleep in my clean car than spend a night in this place. unfortunately my relatives booked through an online travel website and were unable to cancel without penalty so they sucked it up as they are not made of money. i would have eaten the money and stayed elsewhere in a heartbeat. ive written a lot of reviews and this would be the first place i would give zero stars if i could.',not_happy
id39551,' obviously close to universal studios but not much to offer beyond that. we stayed in a junior suite which was nothing more than a regular room with some oddly placed extra space added on (l shaped room). rooms are run down and in need of a renovation. service seemed alright - with one exception. in the club lounge watched a kid playing with the ice cubes intended for drinks with his hands and then putting them back in the bucket the club lounge attendant also watched this. i would have thought that the attendant would have changed out the ice? nope. needless to say warm drinks that night.',not_happy
id39552,' started off with van driver pulling away from curb while a man was holding a baby of no more than -- months prior to reaching his seat. nice. restaurant has great view of skyline boston but the cold breeze from the lobby makes the restaurant unbearing to sit in for long. food menu was limited and awful tasting. the open faced turkey was old and fatty. although they did make up for it later with the flat bread. guest room was on third floor-amongst some rooms turned into meeting space. was woken up at -am (after flight landed at midnight) due to banquet housemen opening doors wheeling chairs and getting set up. then again at -am when the meeting attendees got up. noise was so bad the room next to me had to post a sign on their door asking them to keep it down due to people sleeping. internet yes purchase premium level was terribly slow in lobby. work out room had no large tv is but only one on the old stairmaster. the picture was old and fuzzy. but there was a nice sauna and indoor pool. at check out the person did not ask me how my stay was but did proceed to call out every charge i had during my stay.',not_happy
id39553,' my wife and i visited the melrose in dallas over memorial day weekend. we were disappointed. it is a fine looking hotel but old. we tend to judge a hotel by the quality of the rooms and there is where the problems are. the room was very noisy and we could here traffic going up and down the streets all night. the air conditioning though adequate is also noisy. the bathroom door was so caked with paint and crooked in its jamb that it wouldnt close. the shower has adequate water pressure but there are no shelves to place all of your soaps and such. there is no swimming pool no quality restaurants within reasonable summertime walking distance and they charge for you to park your car. overall we were very disappointed in this hotel given its price range.',not_happy
id39554,' i suffered -- bites from parasite bedbugs in my hotel room (room ---). some of the bugs in my room had been smooshed on the ceiling by previous guests and had blood stains next to them. the pain and suffering was unbearable. it was a nightmare. the hotel staff denied they have bedbugs twice to my face. then they came to my hotel room and i showed them the evidence and asked how it would be possible for them not to know about the problem when other guests had smooshed them on the wall and there were blood stains. they then admitted they originally had lied to me. this is clear neglect and has continued to result in significant pain and suffering for me. i researched the problem and this has been going on at the motel since ----. someone needs to do something about this so that motel guests no longer suffer.',not_happy
id39555,' my husband brought me to nyc for my birthday and it rocked. not only did the surprise trip rock but the hotel he chose (the w) also rocked and was perfect in every way. im an spg gold member. they knew it was my birthday and they were ready! we got upgraded to a corner room and there was a (very yummy) piece of cake waiting for us when we got there. bed was super comfortable bathroom was clean and big enough equipped with bliss toiletries (which i love!). our room overlooked the ---- memorial which made it very convenient to visit on day -. just cross the road to get to the entrance. make sure to book your tickets online beforehand. wall street is also a - min walk away. note reception is on the second floor... same floor as the bar. at night it turns into a bar-lounge-dance club. yes the music is loud because that is the way it is but once you get on the elevator you wont even know there is a party going on. the reception architecture is very interesting. ive never seen anything like it and i loved it. look at the pics on-line. a very special thank-you to our concierge kareem and lauren for making my birthday weekend very special!! kareem is restaurant recommendations were bang-on and we were sad to leave because we could have eaten some more. we will definitely stay here again. happy travels!',happy
id39556,' i stayed in this hotel for six days during holidays. my husband my kids and i had great time!! the staff are super helpful and friendly.. the breakfast and dinner was lovely and lots of options. finally i will defiantly recommend it to family and friends. <-',happy
id39557,' my wife and i had reservations at the marriott on the upper east side. when we realized that the hotel was a ---minute walk to the nearest subway station we found a great deal for affinia dumont on travelzoo. we snagged a --bedroom for half off for our four night stay. the lobby was very nice the location was great and the room was huge by ny standards. the gym was small but very nice and the staff were amazing. the kitchen was a nice bonus that we took advantage of daily. i would stay here again in a heartbeat. we took the amtrak into ny and the subway the entire time in ny and the location of this hotel was perfect.',happy
id39558,' we checked into the homewood riverwalk on -------- and stayed until ------. we had a one bedroom one queen bed suite on the -th floor facing downtown. it was a nice suite with a cozy living room-kitchenette separate tub-toilet area from the sink vanity and a nice size closet in the bedroom. it was nice having a kitchen with a microwave and fridge. we were able to bring back all our leftovers from the great restaurants in the area. we had an issue with the tub-shower the first day - the drain was clogged and slow. after notifying the front desk the issue was taken care of right away. thr furniture is a little outdate but the beds and pillows were great. it is on the quiet end of the riverwalk so you have to walk to all the restaurants and bars which are less than a - minute walk. the breakfast and manager is reception were an added bonus - make yourself waffles eggs bacon-sausage baked goods fruit and yogurt for breakfast. the manager is reception includes free beer margaritas wine sodas a hot dish (one night was beef brisket) and cheese and crackers. we paid $--- a night through hilton is wesite back in april and it was worth it. we plan to stay here again next year for the alamo bowl and new years.',happy
id39559,' weve stayed in a number of hiltons across the world and have always found them to be of a very similar high standard. this one is nowhere near the same located on the borders of a very dodgy area it is dowdy unwelcoming with unhelpful staff. the lines for check in are longer than those at an airport-clearly staffing does not match the throughflow of guests the taxi dropped us off and there was nobody around to help with our luggage which we had to drag into the reception area. we arrived after -pm after a -- hour flight and - hour time difference to be told that our rooom wasnt ready and that it wouldnt be until after -pm! the lounge area which is one of the dowdiest we have seen was full-it took a further half an hour to get our room and then it was not what wed booked the only hotel we stayed at in the us we would not recommend san francisco and the surrounding areas are great though',not_happy
id39560,' very nice clean facility with friendly employees & associates. not overly crowded so this was a plus as well. will stay here again when in the area.',happy
id39561,' i stayed back in november ---- for one night while on business and really liked this hotel. the staff was incredibly friendly--from the valet to the check-in to the concierge...everyone was attentive and to help with all of my questions. the location (on the edge of back bay) is excellent as well as there are plenty of restaurants and things to see in walking distance. rooms are comfortable and larger than i expected and the bathrooms were nicely done. also liked that they had a barista-cafe upstairs were you could read the paper and relax. downstairs there was definitely a crowd at the bar (cuffs) the night i was there. looking forward to going back to boston for a leisure trip and staying here!',happy
id39562,' i was looking forward to trying this hotel and had booked several nights. when i checked in they knew i had an extended stay - offered me room directly opposite the lift then agreed it would be very noisy. only one other option available - room had food stuffs left in the mini bar tray one phone on the tall boy by the tv so to use it you had to stand up and a desk by the door. so we moved again - better room but open the door and you see straight into the bed. the wardrobe could not open its doors as it was too close to the bed plus the wardrobe only could have half hang so no long dresses or drop hang pants! it was so dark in the wardrobe as the doors did not open so you could not see what you were taking out of it. lovely view of walls ahead - very little natural lght. attitude of staff was average. the only good thing was their restaurant on the mezzanine. prompt polite service. not again for me.',not_happy
id39563,' i was highly impressed with this hotel especially given that it is part of a chain. the room was stylish well-designed immaculate and large. the service was friendly and everyone seemed very in their jobs. but the best part was the food! both room service and the restaurant were truly excellent. kudos to the entire team at this hotel.',happy
id39564,' we stayed at hotel montgomery-a joie de vivre hotel in san jose because our flight was leaving so early in the morning (-:--am). we checked in around -pm we pulled into the valet parking area no one was there but pulled up right when we did (not sure if they have cameras). we had to unload the car right there & park the car on the side of the building in their lot. someone from the hotel helped us with our bags & brought them to our room. the room was very clean comfortable and quiet. very modern. the only downfall was the coffee they provided was dark roast which was too dark for me. other than that would stay here again. we did not eat downstairs or take in any sights just sleep. we got a wake up call when we asked (-:--am). great stay!',happy
id39565,' the blu is a modern hotel with well appointed rooms. there is two free bottles of water every day in the room which is becoming more and more rare in hotels. i was here for a business trip with lots of catered meetings and the food was always good with a wide variety. the meeting spaces are easy to get to and well equipped. internet access was free in the rooms but never worked in the meeting areas. cell phone coverage is terrible here though.',happy
id39566,' i took my - year old daughter to chicago for a - night stay and i picked the whitehall using this site and reviews. the location as mentioned is perfect for shopping (american girl place especially)! it is an older hotel so dont expect modern and i didnt. we were both greeted warmly and welcomingly each time we entered the doors. the doorman opened the doors for us each time and said welcome back. i liked that touch and my daughter felt like a princess. the price cant be beat for the location. i do agree that the ceiling in my bathroom was a little worn down but i just didnt look up :) i would stay here again!',happy
id39567,' while the rooms are a little dated and the fitness room is inadequate this is a very well managed property with an incredibly friendly and efficient group of employees. i stay in this hotel --- nights per month. the rooms are always spotless. the beds are very comfortable and the hotel is very quiet.',happy
id39568,' we have stayed here multiple times and have never been disappointed. close to shops and the t stations to get you to where you need to go. cant wait for our next visit.',happy
id39569,' i loved this hotel. i would stay there again. the rooms are norma-average for nyc rooms. the bed was very comfortable. the bathroom was a medium sized room with a toilet a sink with a large counter surface to place all cosmetics and a shower that was great- the temperature and water flow was great. the only negatives were: not near a convienent subway station and to hail a cab you had to walk a --- a ny block to get one. it was across the street from the port authority bus station was very quiet and not noisy. the location is between -th and -th avenue on w --th st. it is very close to theater district hells kitchen and times square. i asked how safe it was to walk at night time and was told it was very safe and it was!!!!!',happy
id39570,' recently stayed there for a business meeting. i cannot believe how the service has deteriorated. i have been to this hotel once or twice a year for business for the past ten years. never expected the low level of service. the hotel had major problems. the air conditioner was broken. the hotel was very hot. the elevators randomly worked. the management did not respond to any complaints or concerns in a timely or professional manner. there are many other choices. i recommend looking elsewhere.',not_happy
id39571,' this is a european style hotel (think small) in a superb location that is suitable only for a budget traveller. it is location near the hancock building makes it an ideal location. but it is very shabby and everything has a very worn appearance. if you want a great location can get a bargain rate (we paid about half of what any other hotel in the area cost) and just need a place to sleep this might be your place. if you want to impress someone with luxury great service and nice furnishings or cant get a great rate choose another location.',not_happy
id39572,' stayed here on business because my colleague and i were going to share a rental car and it was simply the easiest way to go. next time i will stay at the omni up the road (my usual stay) or the crowne plaza which i stayed at last time (which had the most comfortable bed ever but wasnt quite as nice as the omni). first as i checked in (very nice guy) i was told i was being upgraded to their premier floor (-th floor). i was told these rooms were bigger and they had refrigerators and also told to park by a certain door. well i was told to park at the opposite door that i should have (i had a few heavy bags and dinner in my hands) the room was average in size (couldnt imagine it being much smaller unless it was in the hot areas in nyc san fran or chicago) and there was no refrigerator. im not upset about the size of the room or the fridge at all. well i am currently sitting in a broken chair i almost fell out of twice already the internet is free wireless but in and out with the connection and the television has been out for quite some time now. i pulled the tv out of the armoire to turn it toward the desk area and i literally almost dropped it on the floor. there are little bugs crawling on the mirror i am looking at right now a couple more on this desk and i keep losing the wireless connection (- times in this post so far). the location is good area around is ok kinda and again the staff was very courteous. the shower seems nice and the bathroom amenities are decent. the ice machine worked as well not all bad here but it was pretty much below average for a business traveler.',not_happy
id39573,' stayed here for - nights in early may. the hotel is in a very good location but the hotel itself is very dated. the room we had was small and a bit cramped. the bed was comfortable but didnt look great. the shower looked awful but was functional the bath had been repainted and was in need of resurfacing again. the aircon is in need of an upgrade and is a bit like a tractor in the room but the weather was ok not too hot so it was not a factor but if you need the aircon then you could be in trouble. we were on the --th floor ad still suffered a little from road noise go higher if you can. we didnt spend much time in the room as we were out all day and most of the evening and if you intend to just sleep in this hotel and dont need the aircon it is ok. the location could not be better as it is right beside all the sights and services. all in all an ok hotel if you are just using it for sleeping.',not_happy
id39574,' we only stayed here for one night to catch an early morning flight. we had a - bedroom because it was -adults and - kids. the size of the rooms are great! loved the space. pool and breakfast area are nice. just a few minor things that needed to be fixed in our room none of which affected the comfort of our stay: torn footstool large stain on carpet and crack in outside window. very easy to get to the airport and would stay again especially for size of room and value.',happy
id39575,' stayed here in june -- worst weather ever for new york but this hotel was fantastic. bit difficult to find but once found fantastic. subways literally around the corner as is wall street having been going to new york every year for -- years and this is the first time that i have made it to this area. i found it amazing there is even a tiffany store trump hotel but not the same as looking at them in -th ave. going go get the only real negative out of the way.. bathroom - omg.. four girls in the one bedroom four crazy irish shoppers into the mix and a bathroom that you can see right into.. feel sorry for the person who is on the right hand side of the bed your nose is literally squeezed into the glass and boy there is nothing left to the imagination here. immediate call down to house keeping to tried to do something with a double bed sheet and thumb tacks which kept falling each time some one entered the bathroom but we had to put up with it.. why on earth cant they just put something on to the glass like a perspex decal or something.. it really is unacceptable. front desk where always very friendly the bell hops at the front door where in a league of their own. on the last day they could not have been better. one of the guys went round the block until he got us a taxi van rather than pay for - cabs to take us all plus numerous bags to airport. weekends this place really does go to sleep but come monday morning it is bouncing. on arrival we all received complimentary vouchers for drinks which we forgot about. didnt eat here but used one of the carts just across street which was gorgeous.. room service was fantastic loads and loads of snow white crisp clean towels shower really powerful and any amount of hot water. mini bar in room which we emptied to store our own drinks which was a pity. the bedroom was big enough for four would love to stay again at xmas but the prices are crazy so if anyone has any good low cost hotels they can recommend please do so.',happy
id39576,' we were a family of four travelling and were upgraded to two suite rooms on check in. the facilities were spacious and the staff were very curteous. would happily stay again on business and pleasure. pool is a little small.',happy
id39577,' i stay here during the marathon every year. it is a perfect location right off copley square. rooms are large for the city. hotel is very clean and modern. good dining options at the lobby bar the palm was closed during my most recent stay. staff is friendly and helpful. i highly recommend this location to anyone coming to boston. particularly if you are on a vacation *i stay --+ nights in hotels each year.',happy
id39578,' seriously they are very dog friendly i stayed here before on the -nd floor i like the interior corridors. this last time i came with - other co-workers. granted the front desk warned me i might not want to stay due to animal allergies but since i had made the reservation and the other - people were okay with staying i figured i could just take an allergy pill. the room i stayed in (#---) smelled like there had been - sweating-drooling saint bernards in it.',not_happy
id39579,' i stayed here when i went to new york for business in april. check in was smooth the staff were very friendly we had a great turn down service and they have wonderful eco friendly toiletries in the bathroom. we had quiet uninterrupted sleep at night it was not noisy as some other guests had reported. i booked this hotel through booking.com and there was an additional charge of one night (booking.com mistake). i spoke tot he general manager and he reolved this for me in an instant! now that is what i call great customer service! thank you to all the stay team who made my stay in new york extremely memorable!',happy
id39580,' i stayed at the hotel in ----. the hotel looks great from the outside as does the bar which is great. however the rooms are very old the bathroom is tiny and the maintainance is none existent. the same goes for the meeting room in which the airco didnt work. the food was great on the other hand. the service was also very good nice people work here! the location is also great. the worst thing was that i had to sleep with earplugs because of the noise outside... :(',not_happy
id39581,' you get what you pay for. if you are on a budget and do not expect much this is the place for you. you will get a low budget room matress bedding carpeting service and a poor excuse for a breakfast (coffiee and a small plastic wrapped danish or granola bar) on a cart across from the check in-out counter. dont be surprised',not_happy
id39582,' it is a bit assuming to write an excellent review about a hotel as spartan as the moore but this place is a real value for money find. the double room was large and clean and the bed comfortable while the staff was extremely helpful. but the relatively low cost isnt the main reason to choose this hotel. the main reason is that it is around the corner from pikes market a block and a half away from the monorail and a -- minute walk down to pioneer park. that is all we had the time to explore in the day we spent in seattle.',happy
id39583,' i have been to many better hotels and inns but none had better service. we went to washington for my daughters -th birthday. we mentioned this in passing when we checked in. within half an hour chocolate covered strawberries and a gift box of goodies appeared at our door with a birthday card. then on sunday afternoon when our return flight got cancelled we called the hotel from the airport and were given a room at the weekend rate and upon arrival another basket with hot chocolate and snacks for our troubles. . truly i have never had such service in any hotel. needless to say we highly recommend for your next trip to dc.',happy
id39584,' i stayed at the monaco for - days while in chicago on business. the staff was very efficient and welcoming particularly jorge. the location is excellent with great access to the loop river north and michigan avenue. i was extremely pleased with the monaco.',happy
id39585,' this gem is located in the near north section of downtown chicago just a short walk to the river and loop area attractions. we stayed in a double queen which had more than enough space for my wife and i and our two teenagers. the cta red line is literally across the street. take this to go to wrigley field. the orange and brown lines are about a --- block walk (----- minutes). buy a one day fun pass that allows you unlimited bus and el train rides for -- hours. pizzeria uno and due are very short walks from the hotel but go a little further and eat at giordano is instead. the hotel staff were young polite and very helpful. the hotel has a heated lap pool on the --th floor (roof) that is lighted in a cool blue neon at night. would definitely come back to this hotel on my next trip to the windy city!',happy
id39586,' booked this hotel on priceline for $--.-- a night! the bonus here is the free shuttle! service to boston common-copley square-harvard square-aquarium. this eliminates the need for the t. our view overlooked the charles river directly below and harvard-mit. please note this is not a hotel within walking distance of anything. take the shuttle! rooms were spotless and spacious. refrig microwave nice additions. we had a broken remote for the tv and had a replacement in less than - minutes!! superior service!! scullers jazz club located within the hotel as well. parking an additional $--.-- per day. you can keep you vehicle in their lot til -:--pm the next day without any extra fee as well.',happy
id39587,' in all fairness this was the third of july and the hotel appeared very busy but we experienced an unfriendly front desk clerk who could not give our family two rooms next to one and other. okay fair enough. but the unforgivable problem was that the hotel did not have any double rooms left and gave us only a room with one small double bed to use for three teenagers! they could not allow a rollaway so one child slept on the floor and two shared the small bed. being july that evening things got warm and stuffy but the hotel has no air-conditioning so we opened the window. problem is that the freight train line is right out the window and they run all night....loud horns! finally the kids had hot water but our shower did not get above luke warm uhg. this is a four star hotel $-- a day parking luxury spa products they problems we experienced were unforgivable in my mind. admittedly we had one bad experience followed by another but i can see that if you had a room of adequate size and oceanfront you could have a lovely evening. the hotels common areas are fresh and relaxing. sad to have had such an unpleasant experience.',not_happy
id39588,' we stayed at the tuscan inn in sf on may -- & -- ----. when we arrived we were told by the bell captain that if we left our car parked until checkout there is no charge for parking. so we left our car parked until checkout. at checkout the front desk charged us for two days parking ($--). when i questioned it and told her about what the bell captain said she said they always charge and that the guys outside know better . i told her we were not charged last time and this wasnt right. she said that this time she would give us credit for the parking. she gave us a credit of $--. this is why i am writing this review. dont they know there are a lot of hotels in sf to choose from? i am very disappointed in this best western hotel. my advice is to stay somewhere else.',not_happy
id39589,' good location on market street so you have convenient access to fisherman is wharf and shopping. but it is a big hotel so dont expect personalized service. that said everything works very efficiently and we had no complaints as such.',happy
id39590,' beautiful historic hotel located in the gaslamp district. staff friendly and attentive to customer needs. charming historic elevator but a little slow. small room but well equipped with all necessary services. comfortable bed. neighborhood a bit nosy at night but the air conditioning covers it. i highly recommend it.',happy
id39591,' staff was very helpful and friendly; location was very good and accessible to - different metro stations ( dupont circle and foggy bottom); walkable to georgetown; great breakfast and hour; rooms were clean and comfortable.',happy
id39592,' we mainly choose the inn for the location and the lower cost of a downtown hotel. i was pleasantly surprised. the inn is hooked on to the hospital so there is some patient family staying there and tourists. we had a room on the -th floor which was on the side of the hospital er and it really was quite quiet. the down side of this hotel is it is on one of the steepest hills i have ever seen. i am in my -- is and in good shape and i still was huffing and puffing to get up the hill. to get downtown-waterfront-pike market is about a ---- block walk all downhill (which are quite steep too). so just remember if you walk down you must walk up. if you are in good shape this may not be a big deal. but if not you can always take a cab. the room was simple and clean. there is no hair dryer. the tv is old and basic but good cable channels. the bed was very comfortable with good pillows. staff was nice and helpful. we were able to lock up our bags early before our scheduled check in at -pm. there is a good restaurant in the hotel that is open ---- mon- fri which i would recommend if you having a early night. again this is not a fancy hotel. but you walk about --- blocks and you get to the more expensive hotels in seattle. so i would recommend saving $--- for this hotel.',happy
id39593,' while on vacation we only come to the room to rest. as such we expect that the room is comfortable. well there was a lot to be desired of the room in this holiday inn. to start the room temperature rose to -- degrees during the night. we complained about it and service came but the issue didnt go away until we discovered that the thermostat had a motion sensor (that was not working correctly) and maintenance disabled it. my wife and i only slept well the last night. there was also issues with noise from people yelling and doors closing as well as the train that runs by the hotel. another issue was staff knowledge. i ask for a drugstore location and was told that the closest one was uptown only to later discovered that cvs was just next door. location was great but it does not make up for the other issues.',not_happy
id39594,' ahmad was extremely informative friendly kind and knowledgable! he is one of the nicest people i have ever met. the westin has a gem when it comes to ahmad!',happy
id39595,' staff was just correct. the standard room was big compared to other hotels ive been. it is a very well located hotel and if you are lucky you will have a nice view of the john hancock building. my room was in front of the elevator and it was kind of noisy. only one block away is michigan avenue with all its shopping and nightlife. i would recommend this hotel if you find a good deal for it. wi-fi acces was -.--$ and you may want to have this service for free!!!',happy
id39596,' we keep returning to the laurekl inn every time we vsit s.f. it is a great location (presidio and california avenues) right on the trolley line to the waterfront. it has underground parking ($--). the staff is very welcoming and helpful. our -nd floor room was quiet comfortable and well-appointed with quality linens and toiletries. their continental breakfast is more extensive than most. they welcome dogs too(not that we have one) .',happy
id39597,' we went by the reviews when booking this hotel. the first room we were given was a garden view. the room was dark cave like with only the slider leading to the tiny patio for light. the patio literally had room for two small chairs only. the walkway was - ft. from the chairs so no privacy. you would have to keep your blinds closed all the time because of the close walkway. we were moved to a room on the second floor facing the parking lot. at least we could look across the road to the bay and be able to have our windows open and still have privacy. the traffic was loud though especially on concert days. we had read that they have concerts but didnt realize they were - nights a week. the stage is only about -- ft from one end of the pool with the rooms all around the pool so you deal with loud booming music until almost -- p.m. most nights. one afternoon we thought we would lounge at the pool but the band was practicing. if you like loud obnoxious noise instead of peace and tranquility then this is the place. there were never enough lounge chairs by the pool either so not enough seating. they try and make the grounds tropical and they werent bad but not hawaii for sure. the carpet in our room was stained and there was mold around the tub by the caulking. they tried to make the place nice but it is old and it shows. having to pay for parking was also an added cost. when checking out we had to wait for a long time because someone charged drinks from the bar to our room. they inconvenienced us while they tried to track down what happened. i wouldnt stay again for the price. on a positive note the city has a nice boardwalk along the bay so it was nice to take a walk in the morning or evening.',not_happy
id39598,' great hotel very central for sightseeing. we booked a club room thinking it would be big but it was quite small compared to other places we stayed in. everything was great except for breakfast which is served in the club lounge on the top floor(great view) but unless you are early it is a bit of a bun fight and the quality was not great. the canapes and desserts offered at other times of the day as part of the package were great.',happy
id39599,' we have stayed here a few times when we are heading north. easy off-on to route --. the property is clean and comfortable. the breakfast is average. the staff is always friendly.',happy
id39600,' i read thne reviews saw the location and price and decided that booking a room here was a good idea. my advice:dont do it people just dont. go for a brand name hotel and pay a little more. that way if something goes horribly wrong you may have a shot at getting some kind of resolution. this is a true story swear to god: my husband went to wipe himself off with a towel-twice while taking a shower and both of the towels had fe..s on them. yes fe..s. he flipped out and took the towels to the front desk. the manager was not there and upon checking out i explained to the girl at the front desk that not only was this appalling but dangerous. particularly to my one month old baby. i also told her that i did not feel like i should pay for our stay there. i did pay though (dumb. in retrospect i should not have) because i just thought i would settle this with the manager later. my thought was the manager would listen to what happened to us and act appropriately. that didnt happen. i emailed mike the manager then followed up with a phone call. he basically called m a liar said that never in my career have i ever heard of something like this to which i replied well i havent heard of anything like this either in all my years of traveling but this really did happen. he then proceeded to give me the third degree about where the towels were located when this happened blah blah etc. it was very apparent that he felt that this was some creative attempt on my family is part to get a refund. god what a jerk. i am poed all over again just writing this. i asked for a refund he said no then i told him that i would need to file a complaint with the bbb. he then said go ahead! i dont care you can threaten me all you want! uh no mike this isnt personal just horrendous customer service. like on very level imaginable. whatever. i told him fine. if this is the way you choose to handle this. i filed a complaint w-the bbb. come to think of it i think ill contact the health department too.',not_happy
id39601,' we stayed at the palmer house over thanksgiving for two nights same as last year. we reserved a - bath room for $----night through the hhonors web site (hilton honors members) then later sent an e-mail basically asking for any upgrades possible. we were upgraded to the executive level (the one with a private elevator) and actually a view! of course there were office buildings in the view but we could also see the lake the top of the millenium park bandshell (lit at night) and a sliver of the navy pier ferris wheel. so it is possible! the spacious room was lovely both bathrooms although small were nicely appointed with a really cool flip up shower head and we had turn down service every night. a free continental breakfast was included. the location was ideal for our purposes of theater dinner and seeing the decorations. for a loop hotel in-and-out parking for $---day was quite reasonable even though it was across the street. there couldnt be a better place to see the thanksgiving parade. the lobby was stunning but very smoky this year (didnt notice the problem last year). from the sound of the reviews it seems to be the room itself that makes all the difference - apparently people buying a discount room through priceline or some other third party do not get the same service as hotel program members. duh as my teenage son would say!',happy
id39602,' from check-in to check-out everyone we interacted with was friendly and helpful. savannah at check-in was the perfect representative for the hotel. helpful and accomodating savannah ensured that both rooms in my reservation were on the same floor. the rooms were well appointed and we had a a nice view of the city. the flat screen television was nice and the beds were outstanding. (i had a hard time getting my husand and son out of the beds!) we found that the ihome ipod docking station had its power source removed and the bellman had one brought to us within five minutes. one of the things i really enjoyed about the hotel was that there were many places to just sit and relax. we went to the lobby for a pre-dinner walkabout drink and had no problem finding an area for five guests. in the morning there was a nice coffee kiosk (j is) with a variety of drinks and snacks. i found the prices to be very reasonable by chicago standards. my only remark would be that the valet collection was a bit hectic but i do have to admit we didnt call -- minutes ahead as the hotel had requested. i would certainly return.',happy
id39603,' this is not a character hotel but it is an efficient centrally located property that is really close to the center of the city (short walk to either the financial district or union sq). didnt eat here (there are so many great choices within walking distance but can echo other comments that the bell service was so slow to respond to my arrival that i also ended up carrying my own bags. room was clean but not ultra modern fair value for the (discounted) price. all facilities worked as advertised but wifi is expensive. a two second walk to starbucks for a coffee cures that and deprived them of my custom for breakfast -- management please note petty wifi policies can make for less revenue elsewhere! car valet service was fine apart from they could not spell my (very simple and spelled out for them) name! the only time this has ever happened to me in the us. overall i would return but only on a good deal.',happy
id39604,' this hotel from the time we walked in assured us that we had made the right decision. the staff especially kathryn chen was excellent. we had a trip advisor rate of $--- and i had made a mistake by not booking the next day since our flight was leaving at midnight. so accommodate us we got an in-house rate on a saturday for $--- but we received a luxury suite for both nights honoring the $--- as well. then the wine receptions and taking care of recommendations for dinner were also great. we will definitely be back.',happy
id39605,' location is perfect staff were friendly. was disappointed with room needed updoing. website makes rooms look alot nicer then they are. nice whirlpool bath but didnt work and was broken in areas not good. bed was very comfy though great for after long walks all day.',not_happy
id39606,' we stayed at the hotel both for a business conference as well as leisure. the staff asked if we wanted a certain view and when said yes it was not given to us. the room was outdated. the room did not have climate except turning the a-c fan on and off. the a-c was always on you got to decide how much cold air you wanted. when we spoke with the staff about changing rooms it was stated that they we were already in an executive room and they would not place us in another one. a maintenance man was sent up to the room to turn the a-c off completely since that was the only option that was available the television signal kept going in and out with lots of static. the internet connection may have been wi-fi but could not be considered high-speed at any rate. it had the advantage of being on a major metro stop. for the price that we paid for this room we could have stayed elsewhere.',not_happy
id39607,' right in the heart of the city. right at the convention center with any kind of shopping-eating you could imagine. great room and great service. visited twice in june and would definitely return! travelled around town on the on-off tour bus. a little pricey but buy a two day ticket and it is worth the money. we got on and off many times!! boston is a great city. hoping to return very soon!',happy
id39608,' we stayed here the nite before we left for vacation and parked are car while we were away. the hotel offers a stay and park package the it very reasonable and also offers and airport shuttle. the staff was very friendly and helpful about when we need to leave for the airport. now the room it was a perfect way to start are vacation it was very clean they had the temperature set low which was very refreshing after coming in from --- degree weather. beds were very comfortable and they had a large flat screen t.v. looked like a -- . instead of dinner they had a happy hour menu so we had drinks and appetizers that were very good. looking forward to the next time we can get down there. nicest hotel we have stayed out in a while.',happy
id39609,' my family had two stays at this hotel for a total of - nights in late april ----. i had already prepaid for everything through priceline so i couldnt get my money back or change hotels. we were sceptical because of what i had read on tripadvisor but we tried to keep an open mind. when we first arrived we were impressed with the lobby. it stops there. the restaurant was desserted. the pool was disgusting and smelled nasty. it looked clean but the grime on the water line all the way around the pool was black no kidding. the second time we stayed it was worse. the carpets in the room were really dirty. the beds were very uncomfortable. the tv did not work properly and it only had - available channels. they have shutter doors that cover the windows and on our second stay as soon as we arrived we opened the doors to open the window and the door fell off. we told the front desk and someone was supposed to fix it and they never did. the wallpaper wasnt peeling off in either of the rooms we had and the bathrooms were fairly clean. we paid a good amount of money to stay here and i wish there was a way for me to get a refund. there is also a very large sports bar across the street next to olive garden and both times we stayed here the noise kept us up. in fact one night there were two men beating up another man in the parking lot right next to our car. this is not a good place for kids or families. if you only end up paying $-- a night it might be tolerable but otherwise blow past this place and find something else! i even considered taking photos to show what this place really looks like but it wasnt worth my time or the digital space on my camera. it does not look like the photos that youll see on the web -- not even what the starwood hotels website show.',not_happy
id39610,' we booked the intercontinental expecting great things but beside the service and the location this hotel was not worth the price we paid! the rooms were tiny and very outdated. though everything was clean it was definitely not worth what you pay to stay here!',not_happy
id39611,' this was our second stay at this inn. the location was convenient for visiting relatives. it is clean quiet and has a nice breakfast. owners are very pleasant.',happy
id39612,' i highly recommend this hotel because staff are so friendly and you feel like youre home...great location right next to shopping area. great food at tavern restaurant too...convinient mornig coffee at starbucks and my kids love hot chocolate in the afternoon. rooms are clean and spacious too.',happy
id39613,' as a business traveller i value great service comfortable rooms and convenient location-transportation. the crowne plaza fell below my expectations. strike -: i had to wait nearly -- minutes to get checked in even though i am supposed to receive priority check-in. strike -: their werent any taxis waiting at the hotel and i had trouble convincing the concierge to call one for me (he did push the the free shuttle which was quick the first time and slow the second time. also it is smelly!). strike -: the walls in my room were so thin i could hear my neighbors tv going late into the night. i wont stay again.',not_happy
id39614,' my wife and i loved it! the room was small but we werent in there much. one of the best mattresses ive ever slept on!! we were on the -rd floor and heard no street noise. nice updates!',happy
id39615,' when we checked in at the alexis the man at the front desk offered us a much larger room than we had reserved at no extra charge. the staff was extremely helpful with directions and recommendations. the locations was fabulous -within walking distance of everything we wanted to do. we would definitely stay here again.',happy
id39616,' please dont stay here! ive stayed here - times because you can get it for cheap on priceline. i wont stay again though. there is no attention to detail here. there are dirty areas everywhere you look. we had to move from our -st room because the bathroom was dirty. this is not a -* please downgrade it!',not_happy
id39617,' we booked the affinia dumont based on the positive reviews we had read. if anything they were understated! when you arrive at the hotel the reception and lobby area can be a bit underwhelming! but the rooms were huge with two massive beds a fully equipped kitchen good bathroom with aveida products and tv with as many channels as you want! brilliant location about ten minutes walk from macy is and ----- minutes walk from times square! great bars and restuarants around the corner and watch out for the murray hill diner for breakfast! you come out of the hotel look left and there is the empire state buildind staring at you! but it is tha staff that really makes this hotel; you are the most important person on the premises! for example on new years eve i bought a bottle of champagne and asked at reception for some champagne flutes to be sent to the room. they arrived before i did! the reception desk concierge and the doorman could not have been more helpful. local telephone calls are free so you can book restuarants from the comfort of your room. overall a wonderful experience a nice quiet location within walking distance of most attractions! i cant wait to return to the affinia!',happy
id39618,' the upside: - blocks from the capitol reasonable ($---) room rate free highspeed internet nice clean relatively spacious interior nice staff. the downside is that several rooms including my room (---) are in the parking garage. ok technically i suppose they face into the parking garage. however everytime a car is parked its very easy to hear conversation the car chirps and inexplicably when a door is closed the bed actually moves as if being pushed form behind.',not_happy
id39619,' this hotel is smoke free. rooms very clean and well kept. staff incredibly friendly and helpful. for -- a night you cant find a nicer place. it is as good as a five star hotel. if you need a great nights sleep for a great price look no further',happy
id39620,' i was actually thinking about cancelling my reservation after reading the posted reviews. but was with my stay. booked a king deluxe. nice staff very clean room and in general clean throughout. the wine social between - - - pm was an added bonus. union square one block down trolley car at the corner bus line two blocks to the left of the entrance. free wifi. couldnt be happier. nightly rate is a plus considering one block down union square you pay triple the amount. thank executive court.',happy
id39621,' hotel is newer. feels very safe. rooms are clean and service is excellent. starbucks in lobby and coffee pods in room. small fridge no mini bar. room clean and functional but not much more than that. bed is comfortable lighting ok. bath is ok nothing great. towels and bath products are typical of lower end hotels. i was surprised as that is not typical of starwood properties and most of us are not traveling with our hair products these days due to airline regs. what was good was the fitness center and ---ft salt water lap pool. also the parking garage the safety and convenience of separate elevators for the higher floors.',not_happy
id39622,' i went and had a weekend getaway with my girlfriend and let me tell you!!! it was awesome! i had such a great time. the staff was soooo nice! always opening the doors. any questions we had they helped. the room was spectacular! the bathroom was very luxurious. we are definitely going to stay there again.',happy
id39623,' stayed here during a conference down in houston. the hotel is quite large and has a good deal of amenities. checkin and checkout was quick and efficient. hotel restaurant was good (breakfast buffet was less expensive than what you get at most airport hotels and you can choose continental or hot). felt the actualy room was fine; a little dated. bed was comfortable - ive had better and ive had much worse. i was hoping for a minibar but there was none. that would have been better.',happy
id39624,' first of all the location is great. right in union square and many of the rooms have nice views of the city. now the bad the service is sub-standard. when i was there i noticed picketers which makes me wonder whether the bad service i experienced is related to a temporary labor dispute. in any event when i arrived there were dirty dishes outside the room next to mine. when i left two days later they were still there! also there were odd stains on the carpet in the room. the worst issue was simply the unfriendly do-the-minimum-possible attitude of the staff. for a hotel of this purported caliber this is simply unexpected. for much better service check out its sister hotel the w.',not_happy
id39625,' my wife and i stayed here for one night as a cheaper alternative to the hotel my wife is holiday party was at. i got the hotel for about $-- after taxes-fees on hotwire. we checked-in with no problems at about -:-- on a sat. they were nice at check-in but where was my cookie? is it because we booked through hotwire? not a huge deal but i always thought the cookie was a nice touch...if you get one. our room was in the back corner on the -th floor. we did not get asked for a bed preference and ended up with - full size beds. not a big deal again but we would have preferred a king or a queen. the room was clean which was the most important thing but it could use a couple updates such as a flat screen tv. i thought the bed was very comfortable but my wife said she did not sleep well. also as what seems to be a increasing trend in hotels there was no electronic safe. other than that the room was a pretty standard hotel room. one of the two big negatives was it was pretty noisy. for a change i heard no hall noise or much from the hospital next door but you could hear a lot of other outside noise. we were on the -th floor and you could hear people talking on the sidewalk! you couldnt hear what they were saying but i could hear them while i was laying in bed. also the city was clearing the sidewalks from a dusting of snow the night before and you would have thought we were on the bottom floor not the -th. it was really loud enough to wake me up and i am a pretty sound sleeper. the other negative was the room thermostat was the old knob style that didnt seem accurate. the room was very warm even when it was turned down. we did not visit the restaurant bar or any other facilities so i cannot comment on that. the location of the hotel is pretty decent it is just over a block from the theater district so it is convenient. there are a couple t stops right there and several restaurants in that area. no complaints there and it would be a good for those with good location up near the top of their list of hotel requirements. so overall it was not terrible but it could be better. a few upgrades and better soundproof windows and i would rate it higher. until then i am not sure if i can totally recommend it especially if you are staying more than a night.',not_happy
id39626,' this was our thrid stay and we give it -.- stars! i like the rooms on the garden side best. the staff are great super friendly and helpful. the food is really very good. they do a nice job with meetings. we go there for our group trainings. it is older so undergoing upgrades in stages it seems. each time we come something else has been done. they said the rooms are next to be updated. they are very clean and big but they are due for some new stuff for sure. but at the price with the rail system and airport right there along with the beautiful gardens good food onsite and nice people to take care of you when you get there we continue to head there for our san jose trainings and would recommend it to those not seeking a resort or boutique kind of hotel. i would give it between a - and - on the grading scale here closer to four on the people grounds food location size and price - more of a - on the tvs and moderization. having said that who goes to san jose to sit in a hotel room? so much to go and do! i can watch tv at home.',happy
id39627,' this little gem of a hotel is so easy and friendly with their young and very professional staff to help make your stay a nice experience. no stress and even if there is a glitch they are so on top ot things. this is my second stay and i felt safe and taken care of since it was a isister trip without our husbands. we had such a good time and i suspect that one sister would have just slept in and read all day if we had let her!! it was that comfortable!',happy
id39628,' we had two rooms that connected and the beds were very comfortable. the staff was very helpful and we used the business center downstairs. the hotel has a grocery store next door that we used each day. the hotel is very convient to everything. it was clean a great place to stay in nyc.',happy
id39629,' we love the standard nyc for food and drink and go there often. we spent - nights there recently and we were slightly disappointed in the rooms and service. the deluxe king is a closet and the space is weird. we knew that going in though. the bathroom is in middle of room with all glass and no doors...ok i get the glass but it was so cold and drafty you hated to take a shower. there was virtually no room for a waste basket in the bathroom and no hooks to hang towels. the room smelled of cigarette smoke. waste baskets were dirty and the house keeping does just minimal cleanup during the daily cleaning....no wiping soap build up in shower and then some......the cleaning is just a touch up really but for the price you would think it should be more...maybe it is pride but i would make sure all my housekeeping staff really cleaned thoroughly. the view of empire state building was just ok...you really need to be on the highest floor for a better view and the hotel sits in an area that has a lot of buildings in front of it. beds were great. as mentioned earlier the standard grille is amazing...one of the coolest spots in nyc. it sits right in the meat packing district and right off the west side and a block away from the hudson river. the food is always great at the grille and one of our favorite brunch spots. if you are up for a fun loud beer garden with so much to see...this is the spot. the winter ice rink looks real sweet with the warming house...will be back with my child. the --th floor bar open to guests only was closed due to a private party. will come back to the bars and restaurant probably not the rooms.',not_happy
id39630,' this hotel was awsome it was the cleanest hotel i have ever stayed in. the front desk clerks were really helpful and nice people. the location was perfect it was walking distance from china townlittle italybarsclubsand all kinds of restruantsalso jamba juice was across the street. i was nervous when i booked here because i found it myself on line and read the reviews but it is still makes you nervous not knowing the area and first time there. when we go back this is the only hotel we will stay in. you cant beat the prices and cleanliness.',happy
id39631,' my wife and i stayed with our daughter and granddaughter for six nights during the week of july -. we couldnt have been more pleased with the rooms and service. there was a problem with our air conditioning when we checked in and we were immediately moved to another room to solve the problem. the restaurant is excellent and a good value for the location and quality of the hotel. service was especially personal and helpful at breakfast. for tourists the location is hard to beat. this hotel is a real gem!',happy
id39632,' im not fussy either but i was shocked at how horribly unorganized this hotel was. first of all there was only one working elevator to take us from the aloft to the levels of the epicenter and the parking garage. we had to wait about -- to -- minutes every single time we took that elevator. the service was non-existent. we called down - times trying to contact the front desk for extra towels and creamer and no one ever answered. then we finally went down to the desk and they had no idea where the creamer was nor how to get it. they didnt even know they had any. i pointed out that housekeeping might be a great place to start and it was never resolved. never got the creamer. the a-c didnt function properly. it never turned off and the buttons that control the temperature and everything on the unit didnt work at all. we ended up freezing and having to basically unplug the thing. the pillows were lumpy and were like sleeping on ---year-old pillows with no more fluff. the parking was also -- dollars per day. and then on top of that i just found out they charged me -- dollars more than what was on my receipt. ridiculous. will not stay here ever again.',not_happy
id39633,' my friend reserved two rooms for our overnight before flying out of phoenix. when we arrived we asked the clerk to charge one of the rooms to my credit card and the other to my friend is card. this was evidently a rocket science request for as a result the following occurred: -. i was billed twice for the same room for the same day -. i had to call the hotel four times in one day since the voice mail i was given was for someone not at work that day to fix the billing. -. a security guard knocked on our door at -:-- am the day of our departure asking for a receipt he was told to collect as the wrong receipt for identical price rooms was switched by them at the desk. -. their website states that they have shuttle service to the airport. the problem is that it starts at -:-- am so forget about making a morning flight and using their shuttle. answer from the manager was well we didnt say -- hr. shuttle service . i guess this is another thing the savvy traveler will have to ask about....live and learn. -. my friend was billed for her room and a more expensive room for the same day. another double charge problem....with the added insult of a higher price. -. the hotel alleges that they didnt have my friend is credit card numbers but how i asked could the erroneous billing show up on her credit card statement? -. the room was neat and clean but this was the most mismanaged hotel i have ever been in. i was offered an im sorry however this chain of ineptness was all too similar to a marx brothers night at the opera .',not_happy
id39634,' the rooms are not huge but it is comfortable clean and convenient to shopping or whatever else you want to do. great mattress for a good nights sleep. great place for a conference. food is always good that is provided.',happy
id39635,' we stay at all brand motels. will not use this chain again. rooms not properly cleaned. hallways need. vacuuming. toilet paper ran out no refill when room cleaned. bed to soft and lumpy. i never rate this low but! was told that the motel had. been complety redone. i dont think so. stay somewhere else.',not_happy
id39636,' stayed at hilton garden inn in denver-cherry creek for - nights. it is a very nice hotel. the rooms are large & very clean. we were there for my grandaughters softball tournament. each morning the hotel put on a breakfast for all staying with the tournament it was a nice thought! some of the others reviews talked about the valet parking & not being able to get out on to the main street. we had no problems. they were doing the best they could with the construction going on next to the hotel. you just needed to call down -- minutes before you wanted your car & it was brought around for you. to pull out on the main street just go down one block behind the parking ramp towards home depot & put out by the stop lights. if you like to ride your bike walk or run there is a really nice park across the street that you can go for miles. there was some restaurants within walking distance. we enjoyed are time in cherry creek but a lot of traffic! there was ---- teams there that week.we did not have a problem with the beds. i could not find any controls on our bed so not sure we had a sleep number bed.',happy
id39637,' i could not leave a bad comment on any part of our stay! everyone was so nice! our room was kept in great shape for us too! this place was so clean!',happy
id39638,' my wife and i stayed here for - nights for the anesthesiology conference at the washington convention center conveniently located just walking distance away. i reserved and paid for a single king bed but recieved a two twin bed room. i requested the front desk find me what i had previously ordered. she told me that all their king rooms were reserved and she blamed the mix up on the booking company expedia or travelocity or whatever it was that i used. she was kind enough to walk me to another floor with two twin beds and a view of a brick wall. the floor was wreaking of smoke and the front desk clerk motioned to housekeeping which happened to be on the floor and asked her to spray the hall with some air freshener. the nightstand has three electric devices on it (lamp telephone and alarm clock) but the wall has only two outlets so the phone was not connected. i had to disconnect the clock to make a phone call to the front desk. one night my wife wanted to watch a movie and the hotel tv has no movies you can rent or choose from. i called the front desk and asked if they had an hdmi connector so i could connect my laptop to the tv monitor to watch a movie. the time was about -:--pm and it was cold and raining outside. front desk told me they did not have anything to connect to the tv but i could walk to radio shack and buy one which was - long blocks. i used my gps on my phone to find and walk to radio shack. upon reaching the store the doors were locked and the clerk would not let me in pointing to the sign on the door that read closed at - pm. soaked and disappointed i walked back to the hotel. i think generally everyone working in the lobby was friendly and sought to be helpful. however the high cost of this hotel is probably due to the location and the average price of more competitive hotels in the area.',not_happy
id39639,' i stayed at the sutton place for a couple of nights on a business trip. i rarely venture outside of the hilton chain as i am a diamond member in that group. the sutton is much like a hilton in bed quality. the fabric did not smell like a hotel though....it was like mom washed it and was soothing. the bathroom had a tub with a separate glass shower. under the bathroom counter was a stool which the ladies in our group enjoyed to apply their makeup. the room also has a dvd player with a small stereo including a few random cds to listen to (even if i do not care for lena horne!). the bell staff and concierge are very good always opening doors and making you feel very welcome. i found the attached whiskey to be an ok if a little overpriced for drinks. music was too loud. breakfast in the whiskey was pretty good but service was horrible. in the immediate vicinity on rush street is gibson is steakhouse and the frog bar as well as many other places to eat and drink. i would stay here again without a question especially if my hilton was already booked up!',happy
id39640,' this is basically a convention-tour party hotel. i stayed here on business and my family joined me as the hotel room was huge with two queen sized beds. the four of us extended the stay and stayed for a long weekend. the gym was fantastic and open early-late - jogging with view of times sq is cool. very well equipped with business folk on the hamster wheels at -am. my kids loved just watching the lights and people moving around -- x-. it was a stones throw from all the bigs shows and tktmax outlet with times sq literally on your door step. subway is also close by. times sq felt very safe even at -am stolling around with my kids - lots of police around. but the rooms whilst clean and huge would benfit from a renovation. the service is indifferent as the hotel is just huge and things like service get lost - not much scope for the personal touch. for most folk this is just a base camp whilst you thrash around ny. try the discounts sites you can get some great rates fo rthis hotel our $--- room went down to $--- when we stayed the weekend.',happy
id39641,' we stayed on the -th floor for - nights for a concert. this hotel is quiet everyone is helpful and friendly the room was spacious clean and had a nice view of the mountains. the king bed was very comfortable. i booked this hotel through snique away and got a great deal at $---night. this hotel is not close to downtown but the drive takes maybe -- minutes no big deal. we never ate here as the food choices looked a tad overpriced but for a quality hotel i give it a thumbs up for the denver area. easy in and out handy location whole foods very close great free valet service. the only downside i will say is for a hotel of this caliber you expect free wifi sadly it was $-- for -- hours of wifi-no bueno.',happy
id39642,' this by far is my favorite place to stay in chicago. it is mere steps away from the cumberland blue line. the rooms easily accomodate a family of four. the rooms we typically stay in have a separate bedroom a huge office area and then another sitting area with a fold out bed. near the door is a built-in fridge and coffee station. the bathroom has a huge walk-in shower and granite throughout. one of the best parts of every trip is the morning buffet down at fresh. ask for juan! he is the best server and we always ask for him by name. the buffet is great with tons of fresh fruit yogurts potatoes bacon-sausage eggs etc. you can even have eggs cooked to order a custom made omelette or even fresh pancakes. the juice and coffee get constantly refilled too! downstairs is an indoor pool which shows kid movies on the weekend nights. they project them onto the one wall of the pool which the kids just love. of all the places there is to stay in chicago this is our number one choice everytime we go. youll never be disappointed with the cleanliness service or comfort of this place!',happy
id39643,' this is a great hotel. we had an issue (smoking) with our next door neighbor and front desk was very helpful with it. this hotel is close to the train station-subway and shopping! not too thrilled with our $-- burger via room service!',happy
id39644,' *location: perfect could not been better (in georgetown the best area in dc lots of shops-restaurant just outside the hotel). -- min walk to nearest tubestation but taxis just outside the hotel-street any time of the day-night. very safe area. *staff: friendly *room: small but very beautiful interior-classic and elegant hotel. great king size bed. -- tv channels. but no in-room safe. small bathroom.',happy
id39645,' stayed here for - nights over the christmas period and had a wonderful stay. the hotel is very grand and quite spectacular on arrival. the main lobby is beautiful and was lined with beautiful christmas tree is when we were there. the staff were helpful and friendly nothing over the top. our room was very spacious and well decorated and maintained. the beds were large and comfortable and he rooms were very clean. the location is fantastic. it is right in the heart of ny and is about a ---- minute walk to central park and times square. you can get a taxi outside the hotel any time day or night of you dont want to walk. the bar in the hotel is very cozy with a friendly atmosphere and very friendly and helpful staff. i can not fault this hotel what so ever. highly recommended.',happy
id39646,' why oh why did i not read the reviews on trip advisor before we stopped here? bad bad idea! my only sorry excuse is that it was late we were tired and it was cheap. ok - here goes with the details. the hotel has apparently recently converted to a non-smoking hotel. unfortunately all they did to accomplish that was to put up a sign outside and supposedly no longer allow smoking in rooms. how they police that i have no idea. our rooms reeked of smoke. they had not changed out the drapes bedspreads or super cleaned the carpets so obviously the smell remained. the bedspread on my bed had cigarette burns in it. the lighting was terrible. the bathroom fan came on automatically when you turned on the light. it was quite loud and rattled like mad. the carpet was dirty. the windows were dirty and screwed shut so you couldnt even open them to get some fresh air in. the elevator had a plexiglas sheet over the control buttons which was cracked and broken in places. the button lights didnt all come on when you pushed them so it was hard to tell if the elevator was going to move or not. you just waited to feel some sort of movement. the rooms on the side of the hotel we were on overlooked the brightly lit parking lot and were closer to the highway so you could hear the roaring noise all night. no sound insulation at all. if for some strange reason after you have read this review you still decide to stay here at least ask for a room on the other side from the parking lot. maybe (?) that will be better. no guarantees. the lobby did look clean and the breakfast area was clean. the free breakfast was decent - typical free breakfast. i am still alive as i write this so things were apparently sanitary in the kitchen. there was free wireless available in the rooms as well as one computer in the lobby. the connection was on the slow side. that is it. take my advice - keep driving.',not_happy
id39647,' we have been staying at the olympic for more than -- years. weve stayed when it was managed by four seasons and since it is been managed by fairmont. weve stayed more than --- times and love the place. sure we have favorite rooms but it is more than the rooms as they dont have that great seattle view. it is the people......many of whom have been around the whole time. when in seattle the olympic is that only place you should stay.',happy
id39648,' beds are not protected with any casing except just pad... inspected beds before we unpacked and pulled one corner o sheets back to find several long dark head hairs just in the one corner. pretty grossed out so far. no room for bags to be put on the luggage rack so we can keep them off beds and floors.',not_happy
id39649,' i have stayed in the staybridge times square for a weekend on priority club points. the hotel is in a decent location - it is a -- minutes walk to times square. it is a converted apartment building (like to - hotels next door to it). the service was good and attentive. requests were addressed quickly. the room was small but bigger than i expected for nyc. the bathroom had a decent size - again for nyc. breakfast was just ok - but what you would have expect from this kind of hotels. there were no fruits which seems to be a trend in any pc hotel ive been lately. otherwise it was decent (if you like your carbohydrates). the rooms are modern and seems to be quite new. free internet worked like a charm. there are only - elevators so the wait time could be quite long. we only experienced problems once or twice as we were not early riser and came back very late at night. after -am the door is locked and the front desk have to let you in. all in all as an award stay it was great. this hotel is going to be our usual place for any future visit to nyc.',happy
id39650,' i had a wonderful experience at the hilton. i was on one of the executive floors of the hotel with a large room and excellent view. the first night the air conditioning was not working properly. when i reported it the next day it was repaired and worked the rest of the - days that i was there. before the air conditioner was repaired i requested to move to another room which was granted. i then realize that the first room was better and requested to be returned to the original room. i was dealing with the general manager and he never appeared to be negative and granted my request. and to top it off i was given a complimentary room for my inconvience which i used that friday because we had death in the family and had to return to fort worth. awesome people service. hats off to mr. kennedy and mr. hansen.',happy
id39651,' this hotel seems new. it was quiet clean and in a great location for getting on and off some of the major thoroughfares through san antonio. my room was small but it had a flat panel tv fridge and microwave. the young lady at the front desk was efficient and friendly. the breakfast was just okay but i would definitely stay here again.',happy
id39652,' located right at times square the location was perfect for our broadway themed vacation. the hotel rooms are small. very small. closet type small. but in new york you have to pay for space so for the value you cant argue. it was clean and the conseirge was very helpful both before and during our trip. might not stay there again but it wasnt as if we had a bad experience. i just like a little more space.',happy
id39653,' we stayed here october -- - -- and we had a fabulous room! every morning we got to see the sunrise rise over the buildings and every night we relaxed in our comfy room watching the playoff baseball games! the hotel was modern clean and hip (every night the bar and restaurant were packed downstairs) the concierge was a huge help (i think there were - different ones during our stay all were very helpful). kiehl is products were a plus! we had plenty of space for the two of us and our things in the superior king room. the only problem was our toilet got clogged every day. it wasnt a major issue but seems like the system in our room was very weak. i know a lot of people complained about the bathroom. -) yes water does get on the floor near the toilet no biggie. put a towel down and turn on the heated floors it evaporates in no time. - ) not a lot of privacy using the toilet - true - but i was with my hubby so not a big deal but if you are a more conservative person you may not be comfortable with this set up. other than that it was fabulous! very close to the metro stop on q street to the red line. we often had to change trains at the main metro to catch the blue or orange line to get where we were going but we would stay here again in a heartbeat! dined at nearby james hoban and darlington house (easy going pub feel) both were great! cvs and liquor stores nearby are great! dupont circle is the place to stay if you want to go out and about at night! got a great price for this hotel on hotwire. cheers!',happy
id39654,' this hotel looked very nice from the website. however as we learned firsthand & from police it is in a very bad neighborhood. my truck was broken into & my marine corps ribbons & cds were stolen. hotel mngr seemed disinterested & unconcerned. hotel is old & in some disrepair. only highlight was day mgr. ashley who was very friendly & attentive ( not on duty day of break in). on our arrival she moved us to a different room as the one we were given smelled of cigarette smoke & floor was littered with ash even though it was a non smoking room',not_happy
id39655,' we first stayed here in ---- and enjoyed the experience very much. since then this hotel has unfortunately gone horribly downhill primarily in customer service. we had so many problems with our stay from the moment we made the reservation until we departed. had we not stayed there before and enjoyed it we would have seen the writing on the wall and cancelled our stay much earlier. the staff are completely unenthusiastic and uncaring. the manager javier seems to have no training in customer service. problems we experienced were met only with defensive denial or rationalizations. dont stay here regardless of what you read to the contrary. read the most-recent reviews and you will realize that this hotel has gone horribly downhill and does not deserve your money.',not_happy
id39656,' the westin is fine dont get me wrong. the rooms are spacious there is a mini bar lcd tv and great work desk. the bathrooms are modern enough and contain amenities and a bathtub. the lobby gorgeous staff attentive enough. it is just bland. the furnishings in the rooms are not of the high quality that westin ones usually are. the fixtures a little off. it looks like a hotel that has been renovated surely but not by the westin group (their feel is very distinctive). i called once for towels and the request wasnt returned otherwise the service was fine. would i stay again? yes but money better spent elsewhere really.',not_happy
id39657,' we stayed at the affinia manhattan in june ---- after a few nights in las vegas. as it was our honeymoon they upgraded us to a suite which was lovely. small suite (but it may just have felt small after staying at ceasers in vegas!) great location right next to macy is and maddison square gardens. great staff and the adjoining bar and restaurant was brilliant i would recommend breakfast there $-- all you can eat buffet posh style and the barmen were just brilliant think we only paid for - rounds in - nights! only downside is the wifi is very expensive!',happy
id39658,' we stayed at the bahia for four nights on jan --nd. we found the resort a little dated but had a very pleasant stay. booked a studio with the -th night thrown in for free. the room was huge with complete kitchen - it would be perfect for a family with young children. our large terrace had a view of the bay. the resort is on -- acres so it felt very spacious and the rooms and grounds were well kept. the staff was very friendly including all resturant and bar personal. it is an easy walk to mission bay and the ocean. the resort also has its own beach with cabana type lounges and sternwheeler that offers free evening cruises. if you want glitz then this is not for you but if you want a pleasant stay with a touch of yesterday then i strongly recommend the bahia.',happy
id39659,' the day i checked in the bedside lamp did not work inspite of complaining in the morning the problem was not resolved until the evening after a second complaint. the coffee mug was cracked and spilling coffee.',not_happy
id39660,' for a hotel located in the middle of times square the room was large and a good value through travelzoo for our three day stay in april. most of the other hotels were more expensive and had smaller rooms. we stayed in the main tower on the --th(?) floor. the furnishings seemed new and modern. the bathroom was clean and in good condition. really fast elevators! the staff was accomodating to our request for a higher room with a nice view of times square. they also helped us find tickets to see chorus line. had a bit of trouble with ordering pay per view movies. the ordering system was too complicated for me but it is a minor issue. overall a great experience and when i return to nyc ill go back to the millenium broadway.',happy
id39661,' stayed at the westin phoenix downtown last weekend and we honestly cant wait to return. almost everything about the hotel was perfect. valet and check in were seamless and easy. when we got to the room the hotel placed itself in my list of favorites. not only was the room enormous it was impeccably clean; my husband commented that the linens were so white that the sun is reflection was blinding. on the desk was a handwritten note addressed to our family with a selection of complimentary snacks sweets and bottled water. guest services also offers many amenities including a bed rail. we called down to have one installed for our toddler and someone came up promptly to fulfill the request. we ate at the hotel resteraunt for two breakfast meals and a late dinner. the menu is limited but everything we had was delicious. when we had dinner the server kyle brought over a small amuse bouche before we ordered compliments of the chef. we let him know we just wanted something light as we had a heavy lunch and he made a couple of suggestions from the room service menu that werent on the resteraunt menu. also when he brought our food he came to the table with a flatbread pizza that he said was also light and a great compliment to what we ordered. it was amazing and so thoughtful (and not on the check). the sangria is delicious as well. the hostess amber was also very sweet. she was dancing with our little one and telling us about the area. i did explore the hotel a bit and though we didnt use the pool gym and business center they seemed like theyd serve their purpose during a getaway or business stay. our weekend at the westin was such a great experience. the only issue we had was annoying but didnt ruin the stay. we were out of the room from about -:--am until almost -pm and the room had not been made up while we were gone. we called down and just said wed take the spg points since they give you the green option to opt out. we requested turn-down service when we went out in the evenings and the beds were made and towels replaced then which was fine. we will need to be in phoenix twice a year now and plan to make the westin our home base there. im not sure if our experience is typical there but it certainly was exceptional. fantastic service and an especially clean hotel.',happy
id39662,' we have been coming to the southwest freeway crown plaza for several years. we chose them because they are close to md anderson. after our first night we decided to come back to crown plaza because of the friendly clean and accommodating experience. we recommend them to all. give yourself a favor and give them a try.',happy
id39663,' do not stay at this drury at this time. we just returned from a trip including a stop in san antonio. while the management had warned us about the construction noise next door which is not under their control. they did not tell us they put guests on the side of the hotel nearest this noise. nor did they tell us they are renovating this hotel ( it needs it. our rug was very stained. i was afraid to sit in the chair it had so many stains). just to get into their parking garage you have to edge past all the vehicles of the drurys workers parked in their driveway. there was barely an inch on either side of our car as we tried to get by their trucks. also the workers have comandeered one elevator and they let us know we were not to use it. that left one elevator for all the guests. additionally the prices were jacked way up from what we paid for a better room last year. there is a new drury inn in a renovated bank building about a block away. it is not on the riverwalk but is close enough. we did not see a room but the lobby was wonderful. however we had had a coupon for this location in our paper and could never access the web site they said you had to use to get the reduced rate. when we asked in this location about this we were told that indeed after putting the offer in the paper they shut down the web site for enhancements.',not_happy
id39664,' sept ---- was our second stay here. we would choose this location again on our next visit. our balcony overlooked the street but in spite of a posh nightclub across the street noise was not a problem. we like to walk and took off along the waterfront in both directions several times. we only needed the muni pass for three days. room --- was roomy and had a kitchen that we felt comfortable cooking several meals in. the bedrooms are positioned toward the inner court and are isolated from outside noises. our only complaint was with the wifi. the staff were excellent!',happy
id39665,' this place is a dump! it would have been cleaner to sleep on the ground in front of the room. the rooms are really run down floors are disgusting to say the least. the towels were clean but well used. do not stay here! we had prepaid and couldnt get a refund. we should have taken the loss and gone elsewhere. this place is up for sale and unless its under new ownership with some serious updated i would camp before i stayed in this hotel again. non typical of a super -.',not_happy
id39666,' my family stayed here for two nights early april.the hotel is quite small but very comfortable.there is no restaurant or bar inside the hotel but there is a small breakfast area which provides a continental style buffet breakfast free of charge.during the day urns of tea coffee and hot chocolate are available for guestsfree of charge. bedrooms are clean and well equipped.plenty of hot water and fresh white towels along with complimentary toiletries as well as cofee maker. it is a good -- min walk into times squarewe found the area close by to the hotel a little quiet and isolated at night which made us feel a little unsafe. staff at the hotel were very friendly and take pride in making sure the hotel is run succesfully. overall we had a pleasant stay but if we return to n.y. we will definately stay somewhere more central and in a more pleasant and safer area.',not_happy
id39667,' this is a nice comfortable conveniently located hotel with an attentive staff and nice restaurant. i was prepared to give the hotel a rating of --- or possibly ---....until -:--am on the day of my check out when i took a lukewarm (and im being generous here) shower. im sure that this was some sort of anomaly but its hard to get past a cold shower at that time in the morning and give a good or excellent rating.',not_happy
id39668,' this was my second trip but my husband is first trip to nyc. hotel staff is very friendly and helpful. stayed --------- ----. rooms were large for nyc standards. in fact the bathroom was larger than some others i have stayed in. room was clean beds were very comfortable. great location! close to plenty of reasonable priced places to eat and a subway station. i would definitely stay here again.',happy
id39669,' i booked - rooms for july --th and --th on hotwire for -- bucks plus fees therefore i wasnt expecting much. we got there around - and the lobby was nice enough check in was simple except the fact that my two rooms were on different floors and they couldnt put us on the same floor. the rooms seemed ok once we got in however one of the rooms had a bathroom that had dirty towels in it and garbage in the garbage can. so we got that room changed. the next day i went to the other room where we found the toilet wasnt flushing. so i took off the top of the toilet tank and looked inside. there i found that the rusty paper clip being used to connect handle and the lever had come loose. that was the final straw for that room. i went down and demanded another room. they said they would change both rooms to the the plaza level but the rooms werent ready. so we went out and came back around - pm and one of the rooms wasnt ready. i went up to the room that was ready and hung out after about another hour it was after - and i called the front desk. they told me the room still wasnt ready and that the manager would call me soon. after half an hour and no call i went to the front desk where they finally told me that they didnt have another room for me so they gave me a room a couple floors down. i was just happy to have it done and over with. the plaza level was ok even though it looked like the ceiling was spackled by a -- year old. all in all this hotel needed updating in a bad way basically a complete overhaul. i left pretty pissed but we didnt pay that much so i wasnt completely enraged. the location was ok even though it felt like --% of baltimore is super sketchy. good luck.',not_happy
id39670,' we stayed at the casablanca at the end of september; admittedly only for one night between cruise and plane but found it absolutely lovely. the staff could not do enoughas they said to make this your home in new york . from front desk right through to the maids we were treated with great humour and respect and the service was top notch. ok we were upgraded to the executive suite so saw it at its best but nevertheless would stay here again without hesitation. location;superb;fifty yards from times square. the breakfast on-going cookies and coffee and the wine and cheese at - p.m. in rick is cafe were great and also the free internet availablilty to those of who dont have laptops. reviewers have not mentioned tonys di napoli right next door (and through a secret door from the reception area). a real old-established italian restaurant with great food huge portions and real atmosphere. all in all a great end to our usa and canada vacation and would recommend to anyone. a trip advisor member from auckland nz.',happy
id39671,' this hotel is average. the staff was friendly. only problem was i had to call a few times to get towels and the double bed was small(and i am very petite). the price was inline with the hotel-average. rooms didnt have a refridge or microwave. this would be a great economical place to stay with friends',not_happy
id39672,' this hotel is a great choice. my husband and i just returned from a - night stay and we wanted a kitchenette so we ended up here. even though it was not my first choice i am so glad we did. the room was quiet with urban chic decor. bathroom was large with adjoining dressing area off the bedroom. down comforter encased in clean sheets ( no common bedspread) on the heavenly bed and plenty of down pillows. thermostat has fan controlls for hi low and auto. floor to ceiling windows with blackout draperys. beautifull pool and workout area on the top floor with spectacular views of lake michigan make an effort to go up. location is north end by the best boutique shopping and rush street resuraunts much nicer than by the river. has a quiet bar and resturaunt so for night life go to the westin or drake bars. coffeemaker is by individual cup but the lobby sells starbucks.',happy
id39673,' my wife and i had a great time in san diego and staying at this resort. we would catch -hour and take our drinks down to the pool and sit with our feet in while looking out at the beach and the gas-fire pit beside us surrounded by well kept gardens and palms. the pool area is really well kept and they have a towel service right on the pool deck and lots of chairs. this hotel would have been perfect but it was soooo far from everything. the only thing in walkable distance was seaworld and that took - hour one way. expect at least a $-- cab to get to the closest point (probably old town) then you can metro from there. i am complaining about the location but at the same time you are in an nice park area in mission bay completely secluded and right on the bay beach. the meals at the restaurant were great both breakfast and dinner but a little on the expensive side. we did find that they had a great butternut squash and lobster soup :d',happy
id39674,' love the - bedroom suite - tvs full kitchen. fabulous breakfast. reserved early (- mos) and got a great price. but it is a hearty drive to the sights of san diego. traffic is predictably dense early and late . good business hotel i think but for tourists maybe not so good.l .',happy
id39675,' rooms are beautiful. service was very nice. just wish they had some sort of gift shop or vending machines. capital grill was excellent.',happy
id39676,' hi i stayed in hotel diva for - ngts. its a budget hotel in afantastic city but i wish i had paid the extra and booked another hotel in union square. i was deceived by the good reviews and its website when deciding which hotel to book. its in a really good location in san francisco..the cable car on powell st is literally --mins walk & the main shopping area is only - mins walk where u find all the high designer boutiques saks -th ave macy is and more. the downside of the location is there is a jazzbar next door located above a fast food place- its really loud!! if your a night owl & enjoy going out late in the evening then its fine...but not if u invest most of your energy sight seeing & shopping during the day. the check in was very fast and staff overall are friendly. they are happy to assist in anyway possible. the room is ok but not what i expected. it has creeky floor boards thin doors- walls and basically looks like someone is rented a room out in their flat. the decor is ok but has strange metal chest of draws. the bed is not that comfortable mattress very soft and dipping in the middle. it is clean and the staff do a fine job of making the rooms up each day. if u do decide to stay in this hotel ask fir a room away from the road..every night i can hear traffic sirens people singing and shouting. my husband & i werent impressed with this hotel. despite the lack of sleep we still had the energy to get up & spend time sight seeing.',not_happy
id39677,' great breakfast! very friendly breakfast staff. unfortunately no free internet in the rooms! though free internet is available in the lobby. very clean and big room!',happy
id39678,' my wife daughter and i stayed at this hotel for four days beginning march-- ----. we chose this hotel because of its location and price. we read reviews and knew that it was an older hotel but didnt think that would be a problem. when we arrived we were impressed with the staff and the lobby was beautiful. however our room was really old looking with uncomfortable beds and furniture. in addition the room was very hot and after turning the air conditioner on it took until the next day to get to a comfortable temperature. and when i say old i mean things like electric sockets being painted over so many times that plugs wouldnt stay plugged in. the bathroom was also very small with no counter at all. but i as stated at the beginning we knew this was an older hotel when we booked it and the location and the staff were excellent.',not_happy
id39679,' we stayed at the new yorker for - nights the week before christmas and were pleased with the hotel overall. it is in a fantastic location right on the corner of --th and -th over the road from penn station (with access to the red and blue subway lines) one block from macy is and about -- mins walk from times sq. the only downside to the hotel is the small sized rooms with virtually no closet space this however was only a small problem considering the bargain price we paid! despite this the rooms are well decorated and have recently been renovated. the tick tock diner connected to the hotel via the lobby provided and excellent breakfast in the morning and despite cheaper breakfasts being available outside the hotel we ate here most mornings. if you are looking for a good clean cheap -* hotel in an unbeatable location the look no further!',happy
id39680,' i arrived at the hotel at -:-- am after traveling all night from hawaii. i was greeted with a smile and a beautiful room overlooking the marina. the staff could not have been more accommodating even granting me a late checkout so i could sleep a few hours before my meeting started. kudos to the hilton staff-- this hotel is head and shoulders compared to the hyatt i visited in maui for a medical convention.',happy
id39681,' my boyfriend and i enjyoed our stay at magnolia hotel houston this pass weekend. we picked this hotel because of the complimentary view and the hot tup-pool concept outdoor. also we picked magnolia because we wanted to stay in downtown area just incase we plan to be out and have drink so we can take the taxies. my boyfriend and i wanted to spend a romantic valentine is day weekend and magnolia made it happen. we didnt get to see the hot tub-pool outdoor.... but definantly next time when we get the spring breez. the bearkfast was awesome and i think that is our favorite part of staying here :) we have one request for our future visit maybe an alarm clock with an iphone connection? we had a great stay thanks magnolia houston :)',not_happy
id39682,' i liked the westin. it was a little walk to get to the good restaurants but overall nice. starbucks coffee in the room as well as a starbucks in the lobby. check in was easy and i had a nice room.',happy
id39683,' we enjoyed our weekend get away to san diego. walking distance to little italy. just a short walk to the baseball stadium. we will stay here again.',happy
id39684,' the lobby is decieving. when i walked in the lobby looked clean and updated. as i walked to my room the halls were dark and walls and doors were very dirty. my room smelled so bad i had to cover my nose. i asked the desk to have someone come up and change out the molded and sour shower curtian which helped. the carpets were just filthy. it looks like the owner has invested allot of money in renovations but has not hired good management. i had no washcloths no hand towels no bath matt only two bath towels. i checked out a day early as i could not bring myself to sleep in that filth one more night!!!i will never stay there again!!!',not_happy
id39685,' i have never stayed at a residence inn before and now i dont know why! it was a great hotel. i love that there was a kitchen living room and bedroom area. we were there for vacation but it is nice how much they cater to people traveling for business. the breakfast was good and included in the room price. what impressed me most was the staff though. memphis has the most polite people and i really appreciated how much care they took in doing their jobs. i was really impressed by the employees here. you can also go up to the roof and get a great view of downtown memphis and the mississippi river.',happy
id39686,' i stayed at the omni in january with my boyfriend for a staycation. this hotel has everything going for it. staff was always friendly and nobody that works at the hotel ever passed without greeting us. we had a drink at the owner is box the sports bar onsite and while impressive it was loud and didnt lend to conversation. the room we stayed in was their standard room and was comfortable and well furnished. i especially appreciated the added green feature of having to insert your room key when entering the room to activate lights and heating-cooling options. while we had a lot of fun over this weekend i recently did a walk through of the entire property with a client considering the hotel for meetings and have walked away loving this hotel! besides being very well located in downtown dallas and adjacent to the convention center and convenient to public transportation. the self parking area delivers you to the lobby of the hotel and valet is efficient. the pool deck has good views and and seems ideal for an outdoor function. meeting space is well situated in the hotel and while total meeting space is ------ square feet they manage to make the space not feel huge impersonal and overwhelming. light fixtures are fantastic no pillars and ample pre-function space with natural light. i do not have experience with their banquet or convention services at this hotel but hope i have the opportunity to in the future.',happy
id39687,' my wife and i almost exclusively stay at westin is when we travel - due to starwood points. weve stayed at a lot of westin is and i think this takes the cake. im a little biased because i live in the detroit area and unfortunately one of the best things about the book cadillac is that there isnt anyone there so you feel like you have the place to yourself. my wife and i went on a saturday night to see a comedian downtown and decided to stay at the westin instead of drive back that night. we got there early to enjoy the hotel and the city. we had heard that the spa area downstairs was pretty cool so we got our swimsuites on and checked it out. they have an amazing pool and hottub area that is immaculate and totally deserted. better yet while youre chillin down by the hot tub - you have a full room service menu at your disposal. again this wouldnt have been so amazing if it was filled with people but we were the only ones down there. our room was only $--- and because they were so empty they upgraded us to a suite near the top of the building. needless to say we love this place and if we ever feel the need to get out of the house for a night again - well be heading down to the westin. bonus: like all westins it is dog friendly so we dont have to worry about a dog sitter either. totally sweet. ps. ive stayed at a lot of hotels downtown. if youre coming into detroit rest assured that the westin book cadillac is by far the best value.',happy
id39688,' we decided to stay in the city for fourth of july to watch the fireworks. the room we booked specifically stated higher floors spectacular views of the hudson . upon arrival we were assigned a room on the sixth floor with a spectacular view of the nearby building. when we went down to ask for a new room the front desk personnel attempted to convince us that this was indeed the room we booked that the description on their website were not accurate and that the hotel was fully booked and a change of room was not possible. only after several minute of this debate did she agree to go and talk to her manager. -- minutes later they both emerged from somewhere in the back and agreed to move us to the fifth (?) floor but with a better view. at this point we did not want to waste any more time so we agreed. now to the room. it is fairly large with a separate sitting area. however the furnishings do have that ikea feel and the living room tv did not work. the bathroom is separate from the shower: both open into the hallway and both have nothing but a frosted glass door with no lock which could be awkward. the shower itself had good fixtures and nice water pressure. there were bathrobes but no slippers. there was a nespresso machine which was a very nice amenity. the view was indeed amazing but as i understood there are few rooms that face directly onto the riverside. there is a small but pleasant and non-crowded rooftop bar with a decent drinks menu. room service was adequate as well. at around -am there was a fire alarm which turned out to be false. funny thing is we didnt even realise it was an alam (it simply beeped a few times) until the announcement which went on for well over ten minutes. if you are apologising for inconveniencing your guests at such an early hour perhaps it is best to keep the apologies brief. overall it had some good and some not so good. this hotel could be so much more if management only stepped it up a bit.',not_happy
id39689,' i had this image in my mind that the hard rock hotel chicago was going to be edgy chic and ultra hip art deco. after all isnt it advertised to have hosted celebs and rock stars? located on centrally located michigan avenue in downtown chicago the hard rock hotel chicago is housed in the iconic carbide & carbon building a historic burnham masterpiece fashioned from green terra cotta and black polished granite. i couldnt wait to check in. i walked into a strange narrow passageway known as the lobby. angels and kings lounge anchors one end while a somewhat empty room facing michigan avenue holds a not-for-championship play billiards table. the drab utilitarian front desk and facing concierge station are dimly lit even during the day. an oddly out of place has-not-been-cleaned-in-who-knows-when bar with only two stools sat outside of angels and kings. so far not good. there was literally nothing going on in or around the lobby or sidewalk area so the hotel was obviously relatively empty. i checked in on a sunday afternoon in a non holiday cold and dreary time of the year. given the less than capacity status i requested a courtesy upgrade to a tower room which was denied. i did get an end-corner room on the --st floor with - windows which was nice. it faced the rear of a really ugly old building on one side and i could look into the rooms of what appeared to be either a lower priced office building or tiny apartments on the other side. the room is windows had shades plus decorator cool grey wool flannel drapes which kept out the light at night and early morning hours. it was clean and furnished in an art deco motif but the mattress was probably from the era of the nixon administration and was quite tattered and far from luxurious. there was one ugly framed black and white photo of a man i didnt recognize on the wall and a mirror above the bed. stepping off the elevator onto the --st floor was like stepping into an ugly warehouse. scarred walls nondescript paint and no hint of decoration on the entire floor. the doors to the rooms looked like they had been lifted from a salvaged building and the carpeting could not have been a worse choice. apparently meant to resemble the pattern of sound wave it fell short of any sort of musical quality. dirty dishes and glasses with something disgusting resembling vomit sat outside of a couple of the rooms for a day and a half. housekeeping pointed the finger at the in-room dining department and someone finally removed them from the hallway. the hard rock hotels advertise that every floor is dedicated to a musician or group. the --st floor of the hard rock chicago must have been a nod to a one hit one-der which was never seen or heard from again. nothing at all like the floor where the executive offices and business room are located -- which displays a huge photo of mick jagger on one wall and a giant shadowbox holding a suit and a title card indicating it to have been worn by keith richards directly across the room. i presumed that floor was where business conferences are held and those companies paying big bucks to impress invited attendees need something to justify the rental fees. the angels and kings lounge boasted having your photograph turned into a mug shot which would then be projected onto the wall first seen when entering the lounge. i didnt quite see the excitement in projecting one is self as a felon on the way through criminal processing at the cook county slammer. an asian restaurant was featured in the in-room guide to the hotel which apparently closed down some time ago. electric guitars can be borrowed by guests to the tune of a $--- hold-deposit on your credit card. there is no pool and no guest hot tub. there is a gift shop down the ramp from the lobby featuring supremely overpriced hard rock themed clothing jewelry and other souvenier quality items for tourists too lazy to explore the exciting shops chicago proper has to offer. a huge sign on the window of the hard rock facing michigan advertised rooms for $---night. for a moment i wondered if the hard rock hotel chicago was really just a front for a ymca. i sure wish i had gotten that $-- deal. unfortunately it still would have been too much. the hard rock hotel chicago is like a has-been starlet of a certain age trying to project an image from the cool rock days of the --s. sadly in harsh daylight its just an older hotel desperately in need of a facelift. no wonder the front desk staff seems so down.',not_happy
id39690,' my wife and i stayed at this holiday inn and our way from miami to ny. we were so pleased with our stay we wanted to write in and recommend it to anyone in the area. the location is great (just off of i--) and the staff make this hotel a true find. we checked in late at night after a rental car issue and the staff was welcoming and helpful. the rooms are clean and modern and the included breakfast was delicious!!',happy
id39691,' i stay at the hyatt every time i travel to houston for business. this hotel caters to business travelers and folks attending conventions. it can get a bit crazy when there is a big convention in town but they treat their business travelers very well. the rooms have wi-fi. it is free if you choose the business plan or you are a hyatt platinum member. otherwise i think its about $---day. in the lobby there is a fedex office shop an einstein brothers coffee shop a bar and - restaurants-shulas and spindletop-both very good. shula is does a nice breakfast buffet. you can also access the underground tunnel from the hyatt which works out well on hot-cold-rainy-windy days. the higher floors tend to be more quiet but again if there is a big convention going on you may have to wait for an elevator a little longer.',happy
id39692,' this hotel is a collection of rooms in different brown stone buildings on the edge of back bay. the address --- west newton st. is the location of their office but the rooms may be located in different buildings. i stayed in a budget studio on a quite residential street (--- st. botolph st room ---). the location was super convenient to the neu campus that i was visiting. the room was small but efficient and even comfortable for one person. having free internet was very nice. no space to store luggage as the closet was very small so pack light if you plan on staying here. bathroom was remodeled and clean as was the kitchenette. the bed was comfortable and linens were crisp clean. the carpet was questionable and the walls could benefit from a new coat of paint. cleaning service is provided even if you specifically ask about not having one hence only - stars for service. overall impression was more of a vacation rental than a chain hotel which is a plus in my mind. money wise it is a very good deal in central boston. i would gladly stay here again and would recommend to travelers looking for a basic accommodation with good value in boston.',happy
id39693,' from the minute the valet takes your car till he returns the service was terrific and on a holiday week-end too. spacious rooms and very comfortable beds made the brief stay most relaxing. it was the little touches: plenty of info on the city is happenings iced lemon water at all times in the lobby sherry at -pm and welcome munchies in the room made you feel safely at home. would definitely return for the theatre nearby or christmas shopping. melita from san jose',happy
id39694,' we enjoyed a junior suite with a corner view. very clean room. from our room you could see ground zero and out the side was the church. we will stay here again',happy
id39695,' we stayed here due to its proximity to the airport and our early am flight. our room was clean and everything was in its place. nothing was broken like at our previous hotel! we ate at the restaurant and had good food and good service. the best part about it was the lap pool and whirlpool. we werent sure if they had a pool until we got there and it was a nice surprise. they also have a really nice gym - a number of treadmills and cardio machines and a whole lineup or weight machines. i would definitely stay here again if i needed to be close to the airport. we also used their airport shuttle which took us to our terminal (we were out of terminal e and the hotel is connected to terminal b). the shuttle came on time and even though we had - others to drop off before us it was very quick and easy.',happy
id39696,' great value and location in hollywood. very close to hollywood-vine and hollywood-highland. you can walk to many tourist attractions. very clean updated rooms friendly staff great little pool and wonderful coffee shop.',happy
id39697,' stayed here in a terrace room on the -nd floor. loved eating breakfast on our terrace each morning. when we booked through spg we paid about $----- extra-night to get free wi-fi and bottled water in the room. however after check in we realized there was no bottled water or information about free wifi in the room. at the front desk they didnt have record of this on our reservation and had never heard about that type of offer but offered to send up bottled water for us - which arrived when we were out at a cost of $--.--. we called down they said it would be removed from the bill but on check out it was not. we also had to sign in to pay $--.-- daily for internet which did not appear on the final bill - a strange way to offer free wi-fi. overall the hotel was nice but the lobby was too dark - perhaps part of the hollywood anonymity vibe? no matter what we did in the room despite all the mirrors the lighting was horrible and it was hard to see. but the biggest problem of all was dirty sheets on the bed. shortly after arriving i noticed brown stains on the bed (kind of like splattered coffee or something like that). i called down and they came to change the sheets while we were out. - days later i noticed more of the same kind of stains on the sheets (not the same sheet because it was in different places) as well as a blood stain on a pillow case. i called down to complain and did receive a $-- breakfast credit for the next morning and the sheets were changed again. i probably wouldnt go back but it was an experience.',not_happy
id39698,' a true hidden gem! when booking this hotel i wanted something calm serene with water views and this place has it all! the hotel over looks either the marina or the bay depending on which side your hotel is on. the staff is friendly the pool was in working order the overall atmosphere was pure relaxation. parking was free which is a major reason for choosing this hotel; other sd hotels were charging $--+ per night such as in the gaslamp area or downtown. the location was close to the zoo downtown and everything we were in town to see or do. bed was comfortable and toiletries were of nice quality. the only thing i can complain about is that being on the lower level room i can occasionally hear the guests above us walking. i cant wait to go back so that i can stay here again!',happy
id39699,' we stayed here over mlk weekend. hotel is in an awesome location - right on michigan avenue and rush street and close to everything! weve stayed at the sheraton courtyard and swissotel on previous visits to downtown chicago and this was by far the best location. check-in was smooth and the valets were helpful and friendly. our room was on the --rd floor and overlooked lake michigan and michigan avenue. rooms were on the small side but that is fairly normal for a hotel in any large city. beds were so comfortable! the hotel is next door to buca di peppo. i would definitely stay at this hotel on my next visit to chicago.',happy
id39700,' even though difficult to navigate to (not the hotels fault) i found the hotel very nice with a great lobby bar and breakfast buffet. the rooms were clean and the hotel was very lively on the weekend. located where the old stapelton airport was it is one of the closest hotels to the airport and only a few miles from downtown.',happy
id39701,' first the front desk employes are super nice!! they greet you each time you go in-out the hotel and are always smiling and friendly. very rare to find great attitudes on a regular basis. the rooms are roomy and clean and i love the big tv. location is ok...it is very convenient to downtown and you cant beat the free parking! however there are a couple of things that need to be improved. -) there are no drawers to put your clothes away. i was here for a week and had to layout all my stuff on the sofa. a chest of drawers (or even a night stand with drawers) would make it so much better for those staying for few nights or more. -) the bathroom is small. it is ok if traveling solo and you dont have to worry about closing the door. you almost have to step in the tub to get the door closed.',happy
id39702,' the room is clean but the bathroom is extremely old and the tub-shower kind of disgusting. the room has a view of a brick wall. there is no room service menu no channel line-up for the updated but small tv. the wi-fi is not working. there are no extra blankets no cozy bathrobe and no coffee maker!!!! you have to ask for anything you might want which to me goes against everything a good expensive hotel should stand for. i travel often and am staying here because a conference i am attending is here. i would not stay here again nor reccommend to a friend. stay at the w. better service. bigger more updated rooms and they do everything they can to please. you feel like another number ha the new yorker. a number that they want to deal with as little as possible.',not_happy
id39703,' although ive stayed here before and found it quite nice when i went to book this hotel again i realized that their cancellation policy was really an one-night non-refundable fee. usually the booking entry tells you if the rate is non-refundable: however this hotel (st giles - the tuscany new york) charges cancellation fees in accordance with its own cancellation policy (and this cost will be passed on to you): cancellations or changes made after -:-- pm ((gmt---:--) eastern time (us & canada)) on -------- will be subject to a ---% fee. this fee will be calculated based upon the total price of your booking. cancellations or changes made before -:-- pm ((gmt---:--) eastern time (us & canada)) on -------- will be subject to a - night room and tax fee. that is right you cant change or cancel the room without paying a one-night fee....',not_happy
id39704,' we stayed here for - nights on another trip to catch some shows; hence location was everything. check in was very easy with our being shepherded to the elite line to avoid a minor jam at the desk. upgrade to a corner room for $-- per night was accepted and the check in clerk (jonathon) was extremely helpful and attentive. the room on the --st floor proved very spacious and well worth the extra cost. there were - drawbacks with the hotel which spoiled an otherwise very good stay. firstly the lack of a refrigerator in the room was annoying considering there was a yawning space in the bureau shouting out its need to be filled by such an item. however the ice machine wasnt too far a walk and the daily $-- tip left under the pillow meant the maid was delivering ice cold bottles of water at every opportunity. (could be bought for $-(?) in the room.) the second point concerned soundproofing between rooms - it seemed very limited. having heard every word of conversations in the adjoing room we ended up speaking in whispers! finally the point that has already deterred us from booking the marriott for our next trip and has been mentioned by many other guests - the elevators. the pre-allocation of a lift on selection may look like a very efficient way to transport guests to so many floors but it is also very frustrating and time consuming. the lack of indicators to show where the cars are means no judgement can be made on anticipated wait time which increases the feeling of frustration. waits of -- minutes were usual - at virtually any time of day - and at one stage we seriously contemplated walking down all -- storeys as we were concerned about making curtain up!',not_happy
id39705,' i was in baltimore with my best friend for a girls weekend and decided to play it by ear in regards to where we were staying saturday night. we got our room on priceline.com and it was perfect! the most comfortable mattress and pillows and very cozy lobby. will definitley stay there again! knzett',happy
id39706,' i cant say enough good things about this hotel and most especially the staff. it is a city hotel so the rooms are on the small side and i will say the pool is very small but they dont have too many places to put one in a city building. the restaurant food is very good and i would recommend it for both breakfast and dinner. all the wait staff were prompt and courteous. the rooms are decorated nicely and are sufficiently sized for most families. it was a little tight for us since we needed a pack and play for my daughter. it does have a coffee maker small fridge and microwave in the room and bath and body and neutrogena products stocked in bathroom. maid service was excellent and always fulfilled our requests for extra towels. we were facing the street and i was worried that it would keep us awake but honestly we were so exhausted at the end of the day we all slept like babies. it is directly across the street from mcpherson square metro station; loved the convenience. you will need it because there isnt much in the way of restaurants around the hotel. there is a five guys across the street and a sandwich place next door. old ebbitt grill is within walking distance too but that is about it. i had an emergency with my baby girl one night and by the time we got to the lobby the staff had a taxi waiting to take us to a local children is s hospital...cant say enough great things about this during a stressful situation in a strange place. the concierge was very helpful on several other occasions as well. it was extremely hot during our stay and they had free bottles of water to take with you while about your day. they also always had coffee in the morning and infused water and cookies waiting at the end of the day. they a nice pantry that sells most anything you will have forgotten to pack and they have a laundry room on site as well. free wifi in rooms and it actually works too! there is a business center in the lobby with computers and they have printer capabilities if you need to print boarding passes or such. the parking is expensive if you rent a car; i think $-- a day not sure as we used the metro which is seriously the way to go. dont hesitate to book a stay here; if i ever get lucky enough to come back to d.c. i would stay here again!',happy
id39707,' i stayed at the tribeca grand for four nights last week. i found a great rate on quickbook and also had signed up for their royalty program. the rate on their web site was $---more per night so i booked with quickbook. when i got there i asked if i could be upgraded since their loyalty program members get this as an added value but was told that since i booked wtih quickbooks i could not get upgraded. instead they put me in a terrible room facing an alley where there seemed to be trucks loading and unloading garbage all night long. plus the room smelled like wet dogs. i was able to get the room deoderized but i also noticed a white noise button so you can control how much white noise the room gets because its so loud in there. the bar and restaurant were nice but very overpriced for what they offered. it was convenient to meet friends and business people there but very expensive. i feel that the person at the check-in put me in the bad room as an fu for booking with quickbook which i think is totally unfair. if the web site does not have the best rates in town why would someone book directly with them? i will also say that the hotel is extremely dark all of the hallways and common areas could use a little light. i would potentially stay there again mostly because of the great location but i hate when the person at the check-in counter is rude - they had better rooms so why not give me one? they made their point and now ive made mine.',not_happy
id39708,' just now this is one of my last days in the gaylord (or gaylord suites ) in san francisco. sitting in my room and typing this :-) and i certainly love this room! newly refurnished kept in black and white and certainly enough space! a wonderful queen-size bed with comforter as well as blanket and - absolutely perfect pillows! a pretty new tv a little kitchenette with fridge good-quality micro-oven and a braun coffee-maker (with gold-filter!). nice blinds at each window a closet to walk in (and wonder how much luggage it takes to fill it!!). a small bathroom though. one of those that are not renovated but that doesnt really matter because it is in pretty good shape. -and i certainly do have enough towels here! the new bathrooms that some rooms have already are partly done with marble. (nice!!!) i had a look at some rooms before i decided to leave the vantaggio cosmo around the corner (a being run-down-place i just had to get out...) i read some negative reviews here about the gaylord here... well it is true that you are not told about constructions in the hotel -if you dont ask about it- and also that water is shut off during the day due to these constructions. but there always is an info posted at least a day ahead so you know about which day and time it will be as well as if your room is concerned. (in my - weeks here that actually has just happened twice and only - time my room was concerned.) i asked about how long the constructions would continue still and was told that they expect them to be over in november -hopefully. well there is a good chance i believe since they are working on the --th floor the top floor mainly. work starts about a little after -am. sorry to say that i dont know when it is over but it must be at a reasonable time in the afternoon since i hardly ever noticed anything when i came back from school. my room is on the -th floor and the noise doesnt bother me really. here it is no louder than the street noise just a different sound :-) and since i am here i hardly ever noticed construction materials anywhere as some other former guests did or many workers although i leave the hotel at about -.--am every day so there would be a pretty good chance to if it was that bad (still). and the lobby certainly looks very nice and is no storrage space for construction material anymore. my experience with the staff as well as with the manager is ---% positive. perfectly nice helpful and professional. so if you consider staying at this place for a while: ask about the constructions and a room away from it. or better: if possible ask to be shown some rooms to choose from. that is what i did. they will gladly show them to you. i would come back. i am perfectly here.',happy
id39709,' convenient to the airport perfect for an overnight stay or short business meeting. otherwise like any other hyatt an average business hotel. internet connectivity in conference rooms was poor. i was most impressed by the service i missed the shuttle to the airport and the bell person dropped me to the airport in his personal car.',happy
id39710,' i spent a night at this hotel complements of someone other than myself. i really do not have anything negative to say about the experience; the room was large clean and quiet and the staff was efficient and competent. that being said i have trouble seeing why most customers would want to stay here. the hotel is not at all cheap and parking is expensive by texas standards. one could stay at a far less expensive location and drive in to the area. for travellers without a car with business at the medical center or at rice i suppose this would be just fine.',not_happy
id39711,' my wife and i stayed in the historic kress building part of the hotel very clean and comfortable room on the -th floor a very friendly staff and a short walk from beale street. the only critique is our window opened up to a building with no windows just a few feet away so there was absolutely no view and it reflected the morning sun like a mirror. so i have to down grade the hotel for that otherwise a great choice to explore downtown memphis.',happy
id39712,' the good: the facility is great. the rooms are nice the bars are wonderful the food is great. the bad: first i booked with the american express platinum service and i am a hilton a diamond level. that is just so you know if anything you will be treated worse that we were. arrived at noon for the early check in if available benefit. was told that our room was not quite ready but they would call my cell phone as soon as it was available. they called me at -:--. i do not believe for a minute that there was no way for them to prioritize the room for somebody already checked in. i also do not believe that they really monitor anything they just simply call in a batch at -:-- or so. the food-beverage service at the pool was awful. the server was working very hard but they were clearly understaffed on this spring break weekend. also there were chairs around us with used towels for - hours and nobody came to clean up during that entire time. at one of the restaraunts we waited for -- minutes at our table with no server. i had to go to the bar myself twice to get drinks and the bartender said he would send somebody to our table. -- minutes later the server arrived. the food was ok. finally for anybody planning to use he american express amenities this is the only place i have stayed where the resort credit benefit has to be used in one shot. so if i have $-- of drinks at the pool and spend $-- at dinner i can ony apply the $--- voucher to the dinner and loose the $-- from the voucher.',not_happy
id39713,' upon arriving at this hotel we immediately did not like our surroundings. we told the front desk we had book the wrong la quinta and they quickly aided us in trying to book another one -- minutes away we had seen on the way in but they were book. but because staff was so friendly we decided to try one evening. and i am glad we did room was quiet clean and spacious and bed very comfortable.definitely worth the price and they even allow us to stay an extra hour without charge.only one eyesore the landscaping but the staff made up for it.',happy
id39714,' we needed a place to stay on our way back from maui and the four points by sheraton had a great summer deal of $-- for a doubledouble. it was about $----- bucks cheaper than the surrounding hotels. i was excited that we were going to be staying at a sheraton. when we arrived the lobby was very nice and the service at check-in was very pleasant. the front desk mgr checked us in and told us that we would be in one of the renovated rooms. when the elevator arrived at the -th floor we were confused at where to go. yes there were arrows pointing to the numbered rooms but they all pointed to exit doors that looked like stairwells. when we ventured through ours we walked down a long musty smelly hall (not to mention the pot smell coming from one of the rooms). it was like a motel large glass windows with pull down shades in each of the rooms that you could look into as you walked by. there were no windows to the outside other than across the hall. once in the room the furnishings were nice (but the room was small). not much room to move around if you had luggage. there were four of us two adults and two teenage boys each w-one suitcase and a backpack. large flat screen tv nice linens nice wallpaper nice desks (two) a single cup coffee maker & free wi-fi. the weird thing was the carpet. it was really old looking but very clean looking (but didnt match).the bedding was nice and the bed was comfortable and the bathroom sported new modern fixtures. im glad we got one of the renovated rooms! this was not up to the standard of a sheraton and i am very surprised that they have allowed their brand to be associated with it. we also went to the restaurant which much to our relief was open until -am. (we arrived after --pm starving!) the waiter kind of messed up our order but he was quick to fix it and the food was delicious. the guest services desk was very helpful in holding our bags at no charge until for a few hours until we left to catch our next flight. the pool was under renovation due to an emergency issue according to the front desk but they quickly advised that we would be able to access the pool at the renaissance hotel next door as long as we showed them the four points business card. what was attractive was the free shuttle to-from the airport every twenty minutes. overall it was a place to sleep but i would not be comfortable staying there had i been traveling alone. honestly i think i would have rather spent a little more money and stayed at the embassy suites across the street.',not_happy
id39715,' just a half block norh of chinatown is just right for me and my son - we both love chinese food. great property in mist of everything great about manhattan - soho greenwich village financial district and of course chinatown. rooms were excellent and the staff was first class.',happy
id39716,' got a great deal at the solamar through priceline. the room was clean and beautifully decorated. my only complaint was that it had a slight musty smell. the room was extremely quiet and that is with the window open. we parked in a garage next to the residence inn for $--. we signed up for their intouch membership and got free internet. the gaslamp restaurants and shops were only one block over. we were surprised at how reasonable the prices were for the alcohol in the mini bar. they were the same as what youd pay at a retail store including the small bottle of moet champagne. if you dont want to eat in the hotel for breakfast there is a broken yolk cafe on the next block if you want a large breakfast. we opted for bread on market (street) for a really good breakfast sandwich and yogurt-granola-fruit combo.',happy
id39717,' we stayed - nights and had a very large clean and comfortabel hotel. we chose the hotel because it was cheap and we only use hotels for the night - we leave early in the morning and return after dinner. we travelled with our - y.o. child and were with the shelter. we had a car so it was no trouble to drive to various parts of la. the hotel is basic but staff were super courteous and tried to help wit everything we asked. bedroom and bathroom were very clean. the only thing we lacked was a fridge. the beds were very comfortable as well. linen was a bit old but clean.',happy
id39718,' i booked the sheraton harbor island through priceline for under $-- per night. having read all of the negative reviews on here beforehand i was very disappointed to find out we were booked into the bay tower but thought i would give it a fair chance. the bay tower is at most a --- mile away from the marina tower. bay tower has its own separate lobby. for all intensive purposes they are - completely separate hotels that simply share the sheraton name. for priceline to allow the bay tower to be booked as a --star hotel is disappointing and frustrating. im sure there are different qualifications for what makes --star vs --star vs --star etc. but for me a --star hotel should make you think things like this is nice or this goes above & beyond a normal hotel or basically wow this is fancy! sheraton harbor island bay tower sadly did none of those things. the marina tower from what i saw appeared to be a nice newer sleek-looking closer-to---star hotel. it is a ---- minute walk from the bay tower. the starbucks in the marina tower is quite nice and therefore very busy. if you choose the hotel is green option (of declining daily maid service) you will get a $- coupon under your door each night which can be used at starbucks. so that was nice since it pretty much paid for a drink each morning. the living space in the room was average. since it is literally across the street from the bay it had a nice balcony that looked out onto the bay. the bay-view has ships & military boats go by vs. the marina-view which just has boats parked there. however if you pick the bay-view there always seemed to be a lot of loading-unloading-work going on in the mornings since the loading docks are on the first floor directly under the balconies. this causes a lot of noise (ie not very relaxing) especially if youre on the lower floors bay-view side. the room is decor itself was ok nothing fancy at all. the couch looked quite worn. the bed was firm bordering on hard. pillows were very thin even when double folded. the clock radio was cheap as in $-- radio shack cheap. no ipod or auxiliary connection that i would expect a --star hotel to have. the bathroom really showed the age of the room. the wallpaper was borderline gross in places and should really be replaced straight away. the shower was weak in terms of pressure - it could not shoot to the back wall. but it did stay hot for a long shower. the towels were your basic white hotel standard-issue ones; i.e. the ones that are barely long enough to wrap around my ---inch waist. i have nicer towels than this at home! and only one towel hook-hanger in the bathroom. the tv was pathetic. a --star hotel should not have an old -- old crt tv. this was the tv my brother had in high-school in the mid--- is. also our tv had an annoying habit when the balcony doors were open of switching itself back to the hotel menu channel randomly every couple minutes. the problem went away when the balcony doors were shut. very odd. there is a $-- per night parking charge to park in the lot in front of the hotel. i wasnt that upset about the fee since most hotels - and everywhere else - in san diego charge you for parking if youre anywhere near the water. i think it is fair to say that you really need a car if youre going to stay here for any extended period of time. taxi charges will add up quickly. because for the most part youre really in the middle of nowhere in terms of shopping-places to walk to. there is a fresh & easy about -+ miles away in point loma but alas there is no refrigerator in the room. on to the positives - the view obviously is great on the bay side. the gym area downstairs was free to use. again dated machines but free is nice and unheard of at most hotels. the employees were all very nice and helpful. there is free wi-fi in the lobby. there is also a business center with - computers and a printer that are free to use. the room itself though feels outdated and not very professional at all for a business center but again at least it was free to use. all in all the sheraton bay tower felt like a hotel from the hotel circle that had simply been placed in harbor island. it felt much more like a -- or --star hotel. nothing left me saying wow this is fancy . even having paid a discounted rate i still felt disappointed about the hotel experience. i would not stay there again.',not_happy
id39719,' this hotel is only redeeming quality is its location though even that is no good if you plan on taking advantage of the metro (long walk). the rooms while renovated are tiny and most are miles from the elevators. wifi is $-- and the decent (but definitely dated) gym is $-- even for hhilton honors members. the staff is hit or miss - some try hard but incompetently many others dont even try. typical of my experience was calling the hotel after i checked out to ask them to see if a favorite shirt i had left behind was still in the dresser drawer where i had left it. the response was a flat no. the building should be razed and a new hotel built - and operated under new management.',not_happy
id39720,' my wife and i returned back form colorado only to find our a-c was out in our home. i got on priceline to find a pet friendly property. i noticed microtel went to their corporate website just to make sure of the rules about pets then booked the room. i called the property and told them i had a pet and they told me the charge would be --.--. the website said there was no charge. i asked the lady to please check with her mananger since that is not what the corporate website stated. when i got to the hotel the lady still was charging me --.-- and i noticed a sign behind the counter that said all declared pets --.-- undeclared pets --.--. i said if you are not going to honor what your website states please honor what your sign states. she told me that was an old sign and told me to show her on the web where i found the other website stating no charge for pets. she then passed me her laptop! i was just suprised here i am a local guy who is a-c had went out and i was just trying to get some sleep. i thought she could have charged what the sign stated or not charged us at all. i also called the corporate office but never heard back from the property manager. as far as the rooms went except for the blood on the sheets they were pretty nice. they also close the pool at -:-- instead of the -:-- time they have posted.',not_happy
id39721,' we really enjoyed the continental breakfast. lassandra is a great cook. her pancakes and omelet were delicious. she gets an a+.',happy
id39722,' we stayed at the omni berkshire for - nights. the rooms were beautiful all up to date! the concierge was very very knowledgeable and did a great job in obtaining reservations and giving us information. rober the bartender was the best---try the ginger cosmo. housekeeping was a bit strange in that the hotel had sent us chocolate covered strawberries which we ate but when we came back at the end of the day the plate was still there. however that is the only negative which is really minor. loved the location--close to everything and the doormen were great at getting us taxis etc. will definitely be back!! loved that you can open a window and get some air!!!',happy
id39723,' when we arrived they had my reservation completely messed up i had - room paid for for - nights this room was suppose to have - queen size beds. they only had - night reserved and the room had - bed. when i told them this was not what was reserved they argued and said there was no other options. i showed them my reservation on paper this made them mad they did find a room with - beds and gave us the -nd night we had reserved. i travel all over the world in africa and asia i expect horrible hotels but in the usa the expectation is clean hotels. the deep end of their pool has black moldy spots all over and there are no bathrooms close to the pool area the clientale this hotel attracts makes walking thru the lobby to a bathroom an experience only a hooker would enjoy! inside the room was clean on the surface but when i opened drawers they were full of trash and the linnens had stains on them from coffee. i asked for extra shampoo i did get this but with attitude! lastly there was a quoran in the bedside drawer.',not_happy
id39724,' went to the peabody to see the duck walk. it is quazy!!!! it is a kinda cool thing to go do once. the ducks spend the day in the fountain marching to the fountain in the morning and back to their suite(?) in the evening. it gets crowded about a half hour before the parade. the duck walk itself lasts about a minute. the warm up ceremony takes about ten. beats all ive ever seen. more interesting than the duck walk are the artifacts throughout the lobby. they have some outstanding works of art sculptures carvings etc throughout the lobby and shop promenade. this in itself is well worth a visit to the peabody. only a short block walk from beale street; about - blocks from the river. it looks like an extremely nice hotel in which to stay. i think my wife and i will stay there for a weekend in memphis soon.',not_happy
id39725,' this tiny boutique hotel is a perfect find in nyc. located steps away from -th ave rock center radio city music hall times square etc. the location is tops. the hotel is modern but small. we were fortunate enough to be on the --th floor facing rock center with a balcony. the balcony was a wonderful space to take in the vibe of the city! the staff was friendly. lobby is very small. they have a small living room with coffee and computer station. however head a few doors down to the club quarters terrace lounge it is their sister hotel. cq terrace lounge is larger and you get a complimentary drink w- your meal. another plus of the jewel is the bottled water...what a great idea!',happy
id39726,' stayed here on a business trip and although the rooms are quite small they are very clean and the bathroom has a good shower room. it is very noisy outside but that is to be expected in new york. soho is a great area to use as a base if you want to stay somewhere other than times square. staff were friendly and helpful. didnt try the restaurant there is a small bar and i do mean small and a small patio outside with tables. easy to get taxi is and lots of places to eat within a short distance.',happy
id39727,' my stay at the doubletree was all i could have asked for. after traveling around the world this hotel will remain one of the best i have ever seen. in particular the service and staff were remarkable. yaniv packin director of guest services truly made my stay here- he is one of the most hospitable individuals i have ever met. the doubletree is very lucky to have him!!! also allam at the restaurant was great! i will definitely be back here again...',happy
id39728,' my husband planned a surprise trip to washington dc and researched many hotels. he decided on the palomar hotel after reading many reviews and we were not disappointed. our suite was spacious and nicely furnished with - flat screen tvs and the bed was extremely comfortable! champagne and chocolates to celebrate my birthday were waiting for us when we returned from exploring the city thanks to my husband. we were most impressed by the staff particularly the lobby staff. as we were checking out the doorman ran back to the hotel and offered us to cold bottles of water for the road.....it was --- degrees! i would highly recommend the palomar hotel and hope to return for a future visit!',happy
id39729,' i had occasion to stay at the hilton due to a missed connection in houston and the airline put me up there. it was late and there was (at least one) plane load of people dumped on the hotel all at one time. the hotel staff was great: friendly and efficient. they got us all checked in quite rapidly and with no fuss. the rooms were nice and what i saw of the hotel was beautiful. i only have one minor complaint. like many travelers who get stuck overnight i needed to call the --- number to the airline to rearrange my travel plans. while waiting to check in i looked all around for a pay phone. finally after i thought it would just be easier to make the call from my room. unfortunately that was not possible since the airline had paid for my room so i had to return to the front desk to give them a credit card just to unlock the phone to make a free call. it seems to me that it would be good to have the pay phones available and-or to have the room phone set up so that free calls can be made.',happy
id39730,' if you want the elvis experience this is the place to go. im not an elvis fan and we only came here to make up for all my quilt shop visits. well - what can i say. it was such a great four days. we booked a rock and roll package which included entry to all of the graceland attractions sun studios rock n soul museum another museum we didnt get to and i cant remember the name and a lunch at the hard rock cafe. everything from the time we were picked up at the airport by the free shuttle to the time we were dropped off was an experience. the room consisted of two rooms - a lounge with a pull out bed tv desk coffee table. the bedroom had a king bed with a large photo of the king over the bed. the bedroom also had a tv and a dressing table. both rooms were divided by a kitchenette that included a microwave and fridge. the tv had two dedicated elvis movie channels and wi-fi. the only downside was the amount of food crumbs on the pull out bed. breakfast was included in the jungle bar. it was a basic breakfast but adequate - cereal toast scones (biscuits) tea coffee. the jungle bar is open for pub type meals in the evening and although the food was often greasy it was ok. it was the atmosphere of the bar that was the winner. you sit and eat and drink while watching elvis perform in his many concerts. all over the hotel you hear elvis. the decor is -- is - -- is. the pool is in the shape of a broken heart. and yes the hotel is at the end of lonely street. everything elvis',happy
id39731,' the location of the hotel is great. its a bit south of all of the business so it was quiet at night but still within a good distance of all the attractions. the hotel is beautiful (lots of cool history) and staff was great. our room was clean and well appointed. it was a bit more expensive but worth it.',happy
id39732,' this is a great location near magnificent mile shopping the lake and the river. it was the first time we had taken our dog with us to chicago so we werent sure how a downtown hotel would work. everyone was gracious at the hotel especially one of the valet guys. great places to walk at a near-by park and lake michigan. the hotel has a cool intimate roof top bar where we enjoyed a drink and light dinner one evening. in the mornings we headed to the plaza by the john hancock center and had breakfast outside by the fountains. great breakfast food at lappetito and a jamba juice for lighter options. kids and dogs both liked the location. valet parking is expensive but about the same as near-by public parking and very convenient.',happy
id39733,' my boyfriend and i got a deal for a one night stay at this hotel from groupon. we really did not know what to expect from this hotel. we actually arrived around -:-- a.m. the morning of our check-in which was not suppose to be until -:-- p.m. we wanted to see if they would just hold our luggage so that we could do sightseeing until we could check-in that afternoon. to our surprise they actually let us go ahead and check-in! this made our morning and actually allowed us to have a full day of sightseeing instead of breaking it up by having to come back to the hotel to check-in. the location is great but it depends on where you want to be in the city. it is on the same block as the ed sullivan theater where david letterman is show is filmed. there are restaurants and coffee-bagel shops all around it too. we walked just a few blocks to get to times square and just a few more to get to rockefeller center. then it was just a few blocks the other direction to central park. obviously we took the subway and taxis to get to lower manhattan but still a really convenient location. the weekend we went was back in january and knowing my luck it snowed that morning. the staff were very helpful with our bags with making sure we had a cab with keeping the sidewalks out front and the steps leading into the hotel clear of snow and ice. all in all the entire staff were extremely helpful. the room was kind of small but that is nyc for you! we had a king size bed and it was just my boyfriend and i so the space was perfect for us two. however i wouldnt expect there was much room for anyone else. the only downfall for me was our view was awful. i was hoping to be on a higher floor with a better view and we were on the -rd floor with a view of a construction site. i guess it was because we had a deal and didnt necessarily pay full price but the room itself was great. the bed was super comfortable too! we could tell there were renovations going on but it was fine. we only noticed it during the day from the noise but we were out sightseeing anyways so it didnt bother us. i am sure that once all of the renovations are complete this hotel will be even more fabulous. the lounge and lobby area is very swanky and modern. the rooms were also designed in a modern way which felt appropriate for a stay in nyc. i would recommend for others to stay here and we may look into staying there again on ournext visit to the city.',happy
id39734,' stayed here for - nights - great service and the rooms are of a fantastic quality and really enjoyed my stay here.',happy
id39735,' i just had a stay at the hotel with -- female friends for just one night so we could attend a michael buble concert. we had at least - rooms. the staff was so accommodating & friendly. i wish i had taken down names but it was everyone i was in contact with from check in to check out. i loved in the evening how they served champagne in the lobby. the rooms were spotless clean. it is so close to the gaslamp area of good shops & restaurants. i will definitely be staying at this hotel again with my husband as soon as i can. good job everyone!',happy
id39736,' it was my first visit to new york. i had some struggles but they came through helping me. it is in the perfect location (within walking distance to everything). there are subways near by and bus transportation. the hotel itself has an acura that they will drive you around in (certain times of the day). when you walk in you hear upbeat music waterfall wall to the right and a restaurant to the left. you go up to the -th floor for check in. when you walk in it is like a club scene. there is a bar to the right unique seating arrangments in the middle (along with concierge) and the front desk to the left. i had issues because of a lost card but they worked with me and got me checked in to my room. the room was beautiful. it was very modern and spacious. the lounging chair was so comfortable and the bed was heavenly. they use the best toiletries (bliss products). in room dining had huge portions that i loved! their filet mignon was fabulous!! the best in new york! the butler-valet gentlemen were always nice curtious funny and helpful. housekeeping always kept my room perfect and me stocked up. the staff is very nice and i will go back and stay there again.. and recommend them to anyone i know.',happy
id39737,' me and my partner spent - nights at the w-j march ----- ----. the room was small but clean and more than adequate for $----night. the place is a little shopworn (carpeting and blinds were stained and torn) does not provide much in the way of amenities(useless ironing board) but the location was perfect. the staff were very helpful when needed to be and never unpleasant. we went to see wynton marsalis at lincoln center which was within walking distance as was times square from the hotel. we rode the subway up to harlem and down to the village. subway stops are all over the area. so our room did not have a bathtub i was never as keenly aware that people took so many baths especially while spending limited time in nyc as i have become after reading hotel reviews on tripadvisor. i would return to the w-j no problem.',happy
id39738,' some of my friends stayed in this hotel during a nascar racing week and they liked it a lot. it is close to oaklawn (many stores and restaurants available) convenient to the airport and has easy access to i-- i-- and i--. the manager azzim was very helpful and friendly. i will recommend it.',happy
id39739,' great decor and location. staff seemed nice. the room wasnt spotless if you looked for little dings scratches dust you could find them. we stayed in the penthouse so can only go on what we had. the main issue was the very loud aircon it didnt have an adjustable fan speed so it was either on (loud) or off. wifi was great no issue. the actual bed was very small a double at best and a small double at that but still comfy.',not_happy
id39740,' just returned from my stay at hotel whitcomb and despite some of the reviews it was actually very clean and updated compared to other historic hotels that i have stayed in. it was very cool that it once served as city hall which explains the ornate lobby and the gorgeous stained glass. the location was convenient and the service was great; very easy to get a taxi from the front door and the staff was friendly and helpful. also convenient was having a restaurant and bar in the lobby- great for meeting friends or having a cocktail before a show. i highly recommend this hotel to travelers who would rather stay in a historic hotel with character rather than a big boring corporate owned hotel like some of the others in sf.',happy
id39741,' outstanding! that is all i have heard from our members about our accommodations at this fine hotel. from the front desk check-in to the shuttle returning all to the airport the vote was unanimous! our rooms; the service in all areas particularly our hospitality room; the catering service-food & beverage services; the banquet meal all were simply outstanding. oh there were a few glitches or hiccups but they were handled in a most professional manner by the staff and these anomalies were of no real consequence.',happy
id39742,' we were a little concerned about staying there but the price was so could we couldnt turn it down for a chicago stay. it is an older hotel but has a lot of character and ambiance. our room was about -- th floor overlooking millennium park. we were on the lake michigan side. the room had a nice size bay window with sweeping views of the park and we could see out to the lake. we were very pleased with the friendliness and helpfulness of the staff. location was great for downtown. will stay there again.',happy
id39743,' excellence personal touch and willingness to go the extra mile - that is how i would describe the service at the w hotel in boston (a city where it can be difficult to find courteous service). charles ( chaz ) thomas was particularly outstanding - made me and my family feel like royalty! loved the restaurrant - dont miss the desserts! the hotel is chic unique and a real treat for boston. keep up the great work! bonnie',happy
id39744,' we were expecting a --star family hotel and were pleasantly surprised. i peeked in the non-parlor rooms and was less impressed.... dont pay more than $--- for them. concierge restaurant & health center-pool staff were great. the restaurant hosts were uniformly superb as well as the dinner and bar. yes some wear & tear on the building our rollaway bed & blown bulb were remedied in minutes. room cleaning was skillful but sporadically timed. the neighborhood is rather bleak though brutal concrete ---- bunkers. the -nd floor indoor promenade is fakey & plastic and everything is closed after -pm & sat-sun. that was rather inconvenient. however the sw waterfront is a real neighborhood one metro stop away (or --- mile walk). handy --- mile stroll to the african and castle another few blocks to air & space. a solid --star family hotel great value. well definitely stay there again!',happy
id39745,' first let me say that you can not beat this location! the hotel is a typical holiday inn property. the rooms and furnishings were modern with flat panel televisions comfortable furniture and great mattresses. and the staff was very friendly. as other reviewers have stated it is older but is clean and well kept. and yes the complaints of the bathrooms being small is a factual statement. the are very small to be exact. but just exactly how much room do you need given the fact that you are only visiting? the key is that the bathroom is clean. we experienced no problems with the main elevators. the wait was minimal. however the service elevator that you take to the parking garage did require a wait and seemed to have a mind of it is own. however it was not a make or break deal as we only used it upon arrival and then again on departure. as for the noise...we were in a king executive corner room on the -th floor and there was significant noise from the street. they have been doing road construction and there was a metal plate that you could hear every vehicle go over as well as motor noise etc. however i will say that it did not keep us from sleeping (or sleeping in) and we did not even use the earplugs they provided. it simply was not a big enough deal from our point of view. we did have breakfast in the restaurant one morning as it was included with our room since we are priority club platinum members.. it was typical holiday inn restaurant menu and food - not bad but nothing to write home about either. highly recommend and will be staying again.',happy
id39746,' my husband and i stayed here on a trip to celebrate my birthday and we had an amazing time. the room was comfortable and clean and the vintage film posters were a wonderful touch. the owner and staff were all friendly and helpful and we really enjoyed meeting charlie the cat. the location was perfect for our plans in the city and provided a great home base for our excursions. i think weve found our home away from home in nyc!',happy
id39747,' i love staying at the wyndham because every hotel of their is ive stayed in looked the same... no unexpected dissapointment. i will continue to stay at the wyndham wherever i may go and encourage everyone else to check them out (only wyndham android wyndham wingate)...',happy
id39748,' when we got in our room at the times square palace on west --rd at -:--pm the place was very filthy (hairs all over cigarette butts dust etc.) and the bed was not made. the man downstairs sent us a hosekeeper who said she wasnt working there and she just dropped off three towels (which we soon found out were dirtytoo) telling us that we had to make our own beds. a friend of us living in nyc called the property management in nyc at ----------- and after being disconnected while speaking with dan he spoke with carlos who put him on hold for over ten minutes. he called back and spoke with scott who said carlos wasnt availabe; however scott assured that the room would be made right away. we left and when we came back at --:--pm the room was still filthy and unmade. we were offered to take a cab (at our exepense) and go to another apartment on --rd street which we declined because it was late we were exhasuted and we feared that that place might be just as dirty. this morning our friend marco called carlos who said he was still investigating this matter (he shouldnt apply for a job at the local police station i would say). i asked him what investigation he had been making and he told me that he wanted to speak with the people at the times square palace (no name was ever more fitting). when marco let him know that we were leaving in a few minutes and that we expected a full refund he said he would call back in a few minutes which he didnt. marco persisted and called back only to hear carlos say the investigation had produced the following result: the housekeeper said that she has cleaned the room and therefore there was no refund. since no one had bothered to come and check the condition of the room when we complained we feel we were treated as liars not worthy of any help and we strongly believe that a lazy and incompetent man like carlos should not be working in the hotel business.',not_happy
id39749,' my self and family have just got back from this hotel and had - rooms with connecting doors. cant really fault this hotel we only had standard rooms but still had a view out front of the hudson from the --th floor. the beds are exceptionally comfortable and bathrooms of an excellent standard. should you decide to have the breakfast in the hotel restaurant (roys) then you wont be disappointed. you can either choose set breakfast meals or like us go for the buffet at about $-- a head. unlimited coffee masses amount of hot and cold things to choose from cereal porridge croissants to bacon sausage potatoes etc. there is even a couple of chefs on hand to take your orders for additional things like pancakes waffles eggs and hash browns all in the buffet price. there is a subway station very close (rector street) and in fact courtland street subway is very close adjacent to the wtc site and century -- shop. if you want to stay downtown you wont be disappointed here. it does have a fitness room and indoor pool but we didnt see them.',happy
id39750,' because of location (hotel circle) near the zoo there must have been a full house.a lot of kids to see the zoo.front desk was friendly and helpful.room and grounds were clean and well kept. was quiet for the locationoutdoor pool and hot tub. traffic on highway was heavy at times-- am - pm.',happy
id39751,' was very well located for everything we needed helpful staff and the rooms were great.',happy
id39752,' in my business life i am a marriott guy. however i usually like to try something different when i travel on my own dime. i can say that every time i come back to san francisco (which is every august for the outsidelands music festival) i will stay here. nicely remodeled rooms and great service. i got a suite overlooking the bay bridge and it was fantastic. perfect location if you are looking for a quiet neighborhood but close to all of the action of union sq. i would say this is the best value i have found in sf and i would highly recommend it to anyone.',happy
id39753,' the drury inn & suites at the riverwalk is a better-than-decent hotel in a great location for tourists. i would definitely consider staying here again. if i could give -.- dots i would. starting from the outside and working in: the hotel has an attached parking garage. parking is $-- per day and the garage is not suitable for full-size trucks or suvs (low ceilings and very narrow parking slots). the lobby is modern but not flashy with plenty of seating and a food service area about which more later. front desk personnel were all very nice and along with your room keys they will hand you free drink coupons for the -:----pm hour. three free drinks per adult! in addition to the drinks there is free breakfast every morning snacks-finger food in the afternoon and popcorn + sodas until --pm. we could have saved a fortune by not eating on the riverwalk. elevators and hallways (and the parking garage) give the strongest hints about the age of the building. nothing is falling apart; just well-worn. the standard king room was a little on the small side but quite livable. first thing you will notice are the -- ceilings and tall casement windows overlooking the riverwalk (not necessarily a good thing; see below). you will also notice -) a decent widescreen tv with a few digital hd channels and the standard assortment of sd cable channels -) a microwave in the tv credenza -) a mini-fridge below the microwave -) the oddly-shaped toilet-shower area. there is no fan in the shower area so it quickly becomes a sweltering steambox. the bathtub is super-shallow so if you like a soak youll want to plug up the overflow drain. there is no makeup-magnifying mirror (a rarity nowadays it seems). bed was comfortable lighting was good and the reclining la-z-boy style chair was nice. towels are hit-and-miss; we had a washcloth you could see through but also a relatively new bath towel that was fairly soft. toilet paper is airport-quality (about --- grit) which is surprising given the overall mid-class feel of the rest of the hotel. internet (both wired and wireless) is free. although the windows on our side of the hotel looked down on the riverwalk they also look down on a popular bus stop so while the drunken carousing fades by maybe -am the buses start showing up by -am. bring a white noise generator or ear muffs if youre a light sleeper (or try a room on the other side of the hotel)! the hotel has a direct exit onto the riverwalk so it is very convenient to all the shops and restaurants. it is also within easy walking distance (about - blocks) of the alamo rivercenter shopping mall and various tourist attractions (ripley is mme tussaud is etc.) all in all the drury inn & suites is a solid hotel that you should have no problems with unless you require solid marble floors and a bellman in a fancy hat at the front door.',happy
id39754,' we stayed at here in november ---- for - nights. the whole property was run down and dirty in most areas. the rooms were a generous size but run down and dingy. our bathroom had cracked tiles and broken towel racks. we tried the indoor pool once but it was slimy and looked really dirty. the adjoining hot tub was out of service during our whole stay. the only clean place in the hotel was the breakfast area. and the food was great. this was the only bright spot of our stay.',not_happy
id39755,' i am a mmc member and have a lot or pride in this facilty. i stay in the hotel portion of the mmc a few times a year while on business in san franciaco. the rooms are in need of some quality control. should the window latches always be broken? should burned out light bulbs need to be repalced? does the breakfast hostess need to be so rude? does something have to be wrong with the room - everytime i stay there? next time im in san fran i am going to find another hotel. please get the hotel portion back to where it should be. sf.',not_happy
id39756,' i couldnt name one good thing about thisplace! first off at check in we waited in line for forty five minutes then when we got to our room our first clue of the trashiness should have been our room number which was written on the wall outside the door in pencil. the bathroom was dirty and the coutertop area was cracked and broken there was wallpaper hanging off the wall in the kids area. the kids area had it sown tv but the remotes controlled both tvs we were constantly battling with each other for control of the stations. the heat was also poor we had it on high but it would not stay on and the room was cold. the water park was atrocious very dirty cluttered and under staffed. my main attraction the hot tub was closed on saturday night and open on sunday but cold. my children ages - and -- got in with me but we were told they were not allowed in. i was confused because the hot tub was just as cold as the rest of the park. i paid extra with my reservation for a dine and splash package in which meals were to be included. the meals were awful and i would have saved myself money by getting a regular room and purchasing the meals separately-it was a huge rip off. breakfast on sunday consisted of a buffett and hardly anything was left when we got there. a man greeted us as we came in but seemed irritated saying it will be a minute seems like everyone wants breakfast at the same time! so if everyone comes at the same time woulnt it be smart to make sure you have the staff and food ready????? that was the last time any staff acknowledged us no one brought us drinks or silverware we salvaged what we could from the buffet then left our meal tickets on the table. if my kids wouldnt have been terribly dissappointed i would have insisted on a refund and left the night we got there. i tried to call today to talk to a manager about our stay i was transferred to beverly who told me she had someone on another line then hung up on me. cant say that surprised me. it took me - day is lunch hours to get in touch with beverly from fort rapids. she said she couldnt do anything for me since i didnt complain during my stay. i explained that i didnt feel it was apporpriate spend my time complaining while having my kids with me. i know that when i show that im upset it makes my kids upset. beverly constantly interrupted me and talked down to me throughout the conversation and ended up offering me water park passes. apparently she missed the part where i said i would not want to come back or recommend to anyone else. i work hard for my money and this was my first weekend off in two monthes so i was really looking forward to treating my family to a good time we did enjoy our time together but could have done so in a much nicer place for a lot less money. dont go here!!!',not_happy
id39757,' i had booked for - nights at the beginning of june ---- before reading the reviews on this website so i was quite nervous about my stay as some of the reviews are quite negative. but after - days with no problems i am left wondering if those begative people stayed somewhere else. for a budget (not boutique) hotel this is very good value. the room was cleaned every day and everything worked. fresh towels every day lots of hot water a clean bathroom. away from the street my room was very quiet at night. the staff werent gushy but they werent ever rude as some reviewers suggest. and when i left a robe in my room it was held at reception for me to pick up - weeks later. some people complain about the location and the unsavoury characters on the street. well the location right in downtown la next door to the sheraton is just fine. some street people hang out outside the fast food places on the corner of flower and -th street and sometimes they are loud but theyre harmless enough. there is a parking garage next door ($- a day) if you have a car. really a great place to stay if youre on a budget.',happy
id39758,' great location and friendly staff. gave you the feeling of being in a city with action as the hotel lobby always was busy and created a buzz. this is on -th street so it is convenient to downtown and union square and right by the bart and muni transportation systems. could walk to downtown little italy was a $-- cab ride away and could take cable car to fisherman is wharf and trolley to ferry building. rooms were good....nice but not a warm or cozy feel that im sure some of the boutique hotels provide. since i am a marriott gold member started day with free continental breakfast and snacks in the afternoon. (excellent fresh fruit)',happy
id39759,' it isnt everyday that the amenities of your hotel feature multiple water shut offs during your stayalways present noise at decibel levels inside the building and on the street that are like spikes through your temples and assortments of charachters in your lobby and outside your front door that you walk across the room or street to avoid. but it is all here in this disaster of a hotel that more closely resembles the homeless shelters in the next block. the hotel should really have shut down completely during the renovations but they did not nor was there any indication upon making our reservations for our stay that there would be any renovations going on which is probably the least forgivable of all. once the renovations are over this might become an acceptable alternative to the higher priced boutique hotels around the corner but until then stay far far away.',not_happy
id39760,' this hotel is in a good location -- very accessible with the -- st subway stop only two blocks away. hotwire described it as a --star hotel but i wouldnt give it that. the room was clean though on the second floor and therefore all the street sounds were heard through the closed window -- garbage truck louder conversations dance music etc. the bed was large but the mattress was lumpy. the hotel doesnt have room service even for breakfast. yes there are many food options around but it is nice to have breakfast delivered when youre getting ready for a business meeting. also the fridge is on an electronic timer. you automatically get charged if you dont put something back in -- seconds. the fridge was warm though and cant be used for outside drinks or items. the hallway carpet was stained and lumpy. id recommend this hotel for the basics and location but not amenities.',not_happy
id39761,' i have stayed at a number of logan airport hotels. this was my first time at the embassy suites. their airport shuttle is efficient and if all you want to do is sleep before or after a flight this hotel serves the purpose well. comfortable beds complimentary extensive breakfast buffet. as in all embassy suites hotels the rooms are all large suites with kitchens -- something kind of unusual and hard to understand the need for in an airport sleep factory far from food stores... if you are looking for a longer-term stay in boston there are certainly many more convenient hotels than this one. the next time im reserving a hotel near logan im going to go back to the hampton inn (also a hilton property). it is usually less expensive the beds are just as comfortable it is just as clean and inviting and the service seems a little more personal (but the breakfast buffet isnt as grand and the location is another --- minutes away from the terminals).',happy
id39762,' we stayed for - nights with our two young teenage children. the bedroom was comfortable and kept clean although the bathroom did need some updating and repair. we enjoyed our stay here as the staff were exceptionally friendly and helpful - they are an absolute asset to the hotel.',happy
id39763,' stayed here with my wife on a weekend adventure in san francisco. perfect location beautiful room and great service. this is our second stay here and we love it!',happy
id39764,' our first time to dc and my husband and i found this to be a perfect affordable place to stay. i loved that the hotel was located in a quaint residential area of foggy bottom with cobbled walks and brownstones. we always felt safe. an easy walk (- blocks max) to the metro subway restaurants and even whole foods. because our room had a kitchen we could buy meals at whole foods (wonderful grocery store with great salad bar sushi bar & take-out buffet) and save some $. an invigorating but easy walk to lincoln memorial vietnam memorial korean memorial. literally minutes by subway to the national mall or capitol. one night we walked to washington harbor for a nice dinner at tony & joe is seafood restaurant on the water. easy walk (a mile or less?) and the cab ride back was only $-. subway tix were very inexpensive and when we got turned around (hey it happens) the native commuters and subway staff were kind and helpful. i liked that we could ride the subway directly from reagan airport to the hotel and vice versa for only $-.-- each. we would definitely stay here again.',happy
id39765,' although i booked with priceline (at a very nice price) i was upgraded to a larger room since one was available - thanks to the very cordial staff. the room had a mild old hotel smell - well it is an old hotel that has been nicely redone in an interesting decor. there are great local dining-eating places in a university streetlife setting. take the metro bus from the airport for $-.-- and walk - short blocks to the hotel or the shuttle express van for $--.--. the hotel shuttle picked me up at my conference location and brought me back to the hotel gratis! the main thing was that the room was spotless and the bed was extremely comfortable with crisp bedding. the staff was very welcoming and the decor harkened to ---- is in a lovely way.',happy
id39766,' overall the room wasnt bad. it was fairly cheap you get what you paid for. but what was upsetting to me was the fact that housekeeping stole an expensive necklace off the nightstand! if you stay here i suggest you dont leave anything out.',not_happy
id39767,' ive stayed at this red lion several times over the past couple of years the night before an early morning flight. each time the staff & facilities have been top notch. their excellent hotel-parking packages make an out-of-town get-away out of seatac airport affordable.',happy
id39768,' stayed at this lovely suite hotel in august ----. rooms are nicely appointed clean and roomy. perfect for a business traveler or a small family. love the cookies and the friendly service. stayed for - nights. location next to shopping mall and within walking distance of several good restaurants. room has separate living and sleeping areas with tv in each. kitchen area is small but has all you need. enjoy!',happy
id39769,' the palmer house has everything - elegance history superb accommodations great professional and friendly staff excellent location with access to easy public transportation to all parts of the city health and fittness facilities as well as great restaurants and shops and in-house parking facilities if youre driving in. and if the guests youre staying among are important to you then youll definately like the hotel which caters to national as well as international crowds which makes stays there interesting and exciting. the palmer house is my home away from home when in the city - wouldnt think of staying anywhere else. try the executive level for an even greater experience!',happy
id39770,' came to seattle with my husband for a business trip. i was excited about my stay at the famous w hotel but once we got here i was a little let down. as others wrote internet in the room is $---day! w hat is up with that?!?!? i traveled -.- weeks in the summer all over canada and us and never once paid for wifi! so this was disappointing to say the least. there is free wifi in the lobby (where i am now writing this review from) so i guess that is something. in the lobby (on wednesday night no less!) there was a huge disco type scene - very loud music lots of people milling about. too much i think. i guess there is a bar in the lobby. i actually couldnt tell cause it was soo dark lights turned down and dark furniture and furnishings make for not being able to actually see what is there! the rooms are very nicely appointed but the covering on the bed is way too bulky and the room gets quite warm in the night (like the ac just clicks off after a certain time?!?).... so i called down and asked for a simple blanket. the one brought up was too small for our king bed so i had to call down to ask for another one. the bathroom is huge and very well lit - so if you need to actually see anything you have to go into the bathroom. huge tub nice counter space thick towels. robe in closet nice. no stand for luggage - again w hat is up with that?!?! there is a safe in the closet. fridge is mini-bar style with extremely overpriced stuff in it. a small bottle of fiji water on the bedside had a $- tag on it. there is a bucket for ice and glasses for wine and a wine bottle opener. there is a dvd player and movies i understand you can get for a fee - i didnt check the price cause i was sure it was too much. the sound on the wall-mounted flat screen hdtv is limited and with the hum of the ac it makes certain programs hard to hear. the lighting in the room is horrible - it is supposed to make it all atmospheric but for middle aged people as our vision starts to deteriorate we need more light!! more light!!!! this is actually a common theme in a lot of hotels and a big bone of contention for me when traveling - but it was even darker here at the w. they are very kind and courteous to your every question or request. when you call the operator or front desk (or the w hatever- w henever line) they answer the phone with your name. super duper service! the concierge is fabulous! travis was particularly wonderful! the lobby has candles at the front desk check in. dark wood and dark counter adds to the overall darkness of the hotel. parking for $---valet per night is totally ridiculous. there is a lot next door for $---nt i think. we didnt know about it til it was too late. you do need a room key to go up to the guest rooms which adds to security especially for single women traveling alone. but overall the w is highly overrated. i wish i could have given it a better review but most of the things that other people have written in their reviews were true and makes it not great for the price. i think the w is going for a different look with all the dark wood candles darkness in the rooms loud music in the lobby.... but it does not inspire in me the desire to come back here any time soon. perhaps the younger crowd loves it all. the older generation needs more light! for the money stay somewhere else. the crowne plaza is supposed to be very nice. and even the westin. claire of the couve vancouver wa usa',not_happy
id39771,' we stayed here for three nights in july ----. the hotel was busy but the staff was very responsive and helpful. andre at the front desk got us processed and in our - rooms quickly - even seeing to it that our request for view rooms were satisfied. much appreciated! the location really is the key. the nightly rates are fair particularly given the proximity to union square (- blocks) and the powell bart station (across the street). we will absolutely stay there again. i dont give it - stars because the hotel rooms have not been updated to ---- standards. nonetheless the overall experience is very nice and i recommend it.',happy
id39772,' my wife and treated ourselves to a night in the waldorf as part of our vacation to florida having flown up for two days. the entrance and lobby is truly impressive we booked through expedia and got a wonderful deal $---.-- for a night the room while not having a terrific view was very large with a walk in cupboard the bed was massive and the all marble bathroom was very large. we did not eat here friends have and thought the restaurants marvellous but had a couple of drinks in the bar very snazzy!! we only had a couple of days and the one night so we spent all the available time out in nyc but if i could get a similar deal i would not go anywhere else if you have a special day anniversary etc this is the place to go well be back',happy
id39773,' over priced and poor value. snooty atmosphere. tv did not work safe did not function. treats in room past date and stale.',not_happy
id39774,' the hotel contessa is a simply lovely hotel on the quiet side of the riverwalk but within walking distance to any of the riverwalk attractions. the rooms were nicely decorated. the staff was wonderful very friendly. every one of them greeted you as you walked by and had a genuine smile on their face. the rooms are a little on the small side but very comfortable. the sofa is a pull out bed linens are in the room. be sure to go to the rooftop pool at night. the building next to it is lit up soak in the hot tub and enjoy the sight! the only reason i give this an average rating is housekeeping or lack thereof. to me if a hotel boasts - stars that means everything is top notch. now the housekeepers were very friendly but they do need to learn how to clean. when we came back from our day out one bed was totally made the pillows of the other were on the floor. the coffee cups were dirty and in the same place we left them. we were down to two plys of toilet paper they never bothered replacing or at least giving us another roll. it was almost as if they came in the room and got interrupted and left in a hurry. there were other things but i think you get the gist. would i recommend this hotel sure. great location and friendly staff make for a memorable experience. hopefully the manager reads these and will get on housekeeping so they can earn their - stars.',not_happy
id39775,' i stayed at this hotel because it was close to a conference i was attending. i would not choose to stay at this hotel if you need to do business. the wireless network barely worked. the signal was so weak that it did not work properly even after numerous calls to the internet provider. i ended up having to buy an ethernet cord to use my laptop. also my phone did not work the first evening of my stay. but if you want a clean no-frills place this will do. the staff was friendly enough and the continental breakfast in the morning is pretty good. the hotel is not close to the sights so i would not find it convenient to stay here if you are sightseeing in seattle. there is really nothing in the neighborhood and very little within walking distance unless you want to visit a below-average shopping mall down the street. if you have problems walking make sure you room is near the elevator which is inconveniently located if you were placed like me at the end of the hall on the top floor. i ended up taking the stairs but if you have bad joints or are out of shape it is not convenient unless your room is near the elevator.',not_happy
id39776,' i had the pleasure of staying at the westin copley hotel boston ma sunday-wednesday. escalators get you to the lobby the staff are friendly and helpful. there is also a concierge desk by reception and a relaxing area to sit plenty of seats here! parking will cost $---night and a minimum of - hours for $--. you can access bars and restaurants in the lobby including the palm restaurant bar -- and a sushi bar en route to the prudential plaza which is accessible through the hotel lobby and although it is handy i have found all walks of life at all hours going through the hotel to access the plaza...i had a character approach me late last night just after midnight asking if he could access the plaza through the hotel...i said i dont know...he tried anyway... on the second floor along with the lobby you will find a wonderful gift store womens clothing store and a couple of other interesting stores that i never got to see. the hotel is pristine clean it is located by copley squrare the t is a block over on boylston street you have a -- hour cvs one block over a ---- store around the corner from cvs various clothing and phone stores and also amazing restaurants all within walking distance from this hotel. i am on a high floor the view is stunning and can actually see the charles river from my window. the rooms are filled with excitement...i felt like a child nosing in all the nooks and crannies! i have a huge closet with safe bathrobe plenty of hangers a shelf above and plenty of space below for suitcases shoes etc. the bedding is not so comfy...it makes me sweat and is uncomfortable. the furniture is comfy you can even bring the westin sleep experience to your home...yes they have a catalogue and you can purchase everything from the pillows to the bed and the shower rail. there is a magazine on the -- best restaurants in boston along with the usual tourist leaflets a coffee maker with starbucks individual packs tazo tea and i also brought my own tea and just used it for hot water. be wary... there is a mini bar in the room below the large tv which is rediculously expensive...i stupidly ate from it and was not only charged the sales tax but also a --% admin fee. i questioned the hotel manager about it who kindly removed all mini bar charges but he said the admin fee is to pay for the staff to replenish it but they already get paid an hourly rate and it is just another sneaky excuse of squeezing more from your pocket...be wary! there is a fitness room on the -th floor although no rowing machine...plenty of treadmills weight machines and free weights cycling and a cold water filter. all in all i have had a very pleasant experience and will return! sorry no camera with me but will try to upload from camera phone soon. thank you for reading and have a pleasant stay.',happy
id39777,' great location---a couple blocks from union square. personal couldnt be nicer---everyone was very helpful and accommodating. fun hour from --- pm with wine sangria etc. very charming rooms---stripe wallpaper dotted and striped curtains---you get the idea. the basic room is cozy however. i know rooms in sfo are small and i would definitely stay here again but i might upgrade to a suite. small bathrooms--very modern and clean but single sink not much space to put your stuff. overall we were very with our stay here.',happy
id39778,' my husband and i stayed at the club quarters in sf for four nights in sept ----. it was a good value at $--- per night for a superior room it was also a great location in the financial district within walking distance of starbucks restaurants walgreens hop on hop off tour bus and public transportation. the front desk staff was very courteous and helpful. they gave us alot good advice on what to see-do tours where to eat and how to get around. our room was average sized clean and the bed was comfortable. room ---- had a great view of the bay from our windows which was a bonus. my only complaints are minor and are as follows: -. they dont use a fitted sheet on the bed and the flat sheet has a tendency to come off. -. maid service did not come until late in the day unless we called. the front desk said they can come until - pm. -. they put your drinking glasses on the bathroom counter. - the only place to do your hair-make-up is the bathroom. overall i was with our stay. i would definately stay at this hotel again and would recommend it to others.',happy
id39779,' small rooms dirty feathers everywhere hissing radiators sink doesnt drain some rooms have no closets elevators smelled moldy',not_happy
id39780,' we returned from - days at whitcomb sf with our - kids. we arrived near --pm due to a unexpected delay at alamo at the airport (- hours wait for the rental car delivery!)and surprise our confirmed reservation for - people was unknown by the front desk. solving this problem was apparently not the staff priority and we finaly slept in a room for - people with one additionnal bed; the day after we moved to a room for - people but luggage transfer was not taken into account as proposed by staff and i had to move all our stuff. to conclude: no friendly and efficient staff hotel is location far from points of interests and environment worrying after the nightfall: a little convincing value for money.',not_happy
id39781,' stayed one night and extended day-late check-out. i needed a hotel near lax for a sat night for easy get together with friends traveling elsewhere at same time as me as we all passed through lax. and being joined by locals. booked through hilton site (after comparing rates at obitz etc.) $---. one king bed non-smoke. hotel was nearly full most others nearby were sold-out. didnt do priceline-hotwire as i wanted location right by airport and those sites close-by hotels are in --- mile radius so includes manhattan beach -- minute+ drive further which would have made schedules too tight with friends. positives: desk said in phone call that shuttle from airport only comes by every -----min. but it came as promised my wait was only --min. check-in was quick very friendly and helfpul. it was a crowded time but there were four or more working desk so went quickly. i needed to -pm check-out and had been warned by phone reservations that would likely be a $-- charge for anything after -pm check out. (standard check-out is noon.) however at check-in i was able to get -pm check out for $-- charge. biggest positive: room was cleaner more attractive more comfortable more plush than id expected. linens and mattress in particular were excellent visually and pleasing to the touch -- really wonderful. comfortable furniture including a great high-back swivel leather desk chair. robes in closet. better compimentary toiletries than usual for this price room. nice view of runways. --th floor. i think because i had hilton honors membership (their frequent traveler program i barely remember signing up for but desk staff found my membership) i was given room on one of a few floors served by a guest lounge on the --th. lounge nicely appointed complimentary continental breakfast was typical but sufficient fresh fruit was good. i didnt get back there again but apparently snacks and tourist tips offered there all day warm cookies provided at night before --pm closing. good exercise room on lower floor below ground level registration level. lots of machines a number of treadmills w tvs etc. ---hour snack-pizza-deli shop on registration level. room service expensive but not overly just like every other nice hotel. appealing lobby area comfortable furniture marble and fine art la bit of a luxury hotel feeling. mixed: pool had bonus of four hot tubs seating four each one at each corner of pool. pool was clean and lots of chairs towels provided. pool was on -rd floor sheltered from wind. however sheltered from wind also meant no sun on pool until sun is just about directly overhead. so id guess pool in sun only from --:--am to about -:--pm. (for some that could be a plus.) to get some sun for a few minutes at --am i sat in an outdoor chair in another patio on same floor as pool. that area was kind of empty and was not that inviting. negatives: online access hard-wire or wireless costs $---day. maybe that kind of charge made sense a few years ago but with every cheap hotel offering free wireless now hilton should offer this free as well. no refrigerator-mini-bar in room. (but used ice bucket provided and ice-machine at elevators to chill water. also two free waters provided.) not much in the neighborhood. not a resort just a travelers lay-over hotel. next door-walking distance: carl is jr fast-food open late. next to that: nude female dancers-sextoys and porn shop. parking is additional cost underground-covered self-park: $---day for hotel guests. more for valet. friends visiting: $- first hour $-- second hour. after - hours: $---day. more for valet. interestingly: in the block past carl isjr-nude dancing is parking spot business charging $---day for covered self-park for lax travelers. summary: much nicer room than i expected at ok rate on night when not much available at nearby hotels. fine place for business or travel lay-over.',happy
id39782,' from the moment you come in to the moment you leave you feel welcomed in the midst of the valet staff the front desk the cleaning staff everyone. you ve got a tv problem. there isnt a problem it is instantly fixed. you have a request youve got it. very good room layout very comfortable bed smallish bath great shower overall very good room. the breakfast was as good as you made it. no complaints only kudos.',happy
id39783,' we loved the library hotel. after debating long and hard about our choice of hotel in new york my -- year old daughter made the final selection of the library hotel (purely based on the fact she is an avid reader and loves books!) the hotel is in an excellent location; really close to grand central empire state time square etc. cabs are abundant on madison avenue for those destinations you dont want to walk to. the bellhop will hail one for you if you ask. the decor and layout are nice particularly the -nd floor reading room which offers complimentary snacks and drinks ----. wine and cheese are offered in the afternoon which is a real bonus. it is worth mentioning however that tea-coffee etc are not offered by room service or available in your room. this means that if you fancy a hot drink at bedtime or first thing you have to go and get it yourself. (not a major problem but i would have preferred room service for my early morning tea.) our room was fairly small but well appointed. there was both a cd and dvd player (you can borrow films from reception) mini bar safe and robes. the bathroom was lovely. we liked the idea of the themed rooms. i did request something with a fairly childish theme for my daughter. we were a little disappointed when we checked in to find our room is theme was african religion . however everything else about the hotel was so great it really didnt matter in the grand scheme of things. in summary the library hotel has got everything. style location and the service really is second to none. thank you to everyone at the library hotel for making our stay such an enjoyable one.',happy
id39784,' we spent - nights at the donatello after having spent - nights at another hotel for a conference. the donatello is centrally located in the heart of downtown about a block from union square with tons of shopping and restaurants all within walking distance. the rooms are well appointed clean and comes with a small empty mini-fridge microwave and kitchen plates-utensils and a small bar sink that you can use. although the hotel is a little older it is well kept and in good condition.staff are very friendly and helpful. and....wireless internet....free! the way it should be in this day and age! by comparison the marriott marquis the hotel we stayed at before coming here charged $---day for wired internet. we rented a car for the last half of our trip and required parking which cost $-- plus tax per day for valet. although this is expensive where we come from it seems to be a reasonable rate for san fran (compared to the $-- at the marriott marquis). overall great value for your money. if we are in san fran again we will be returning. one more thing....honey honey cafe is just a block away on post and their breakfast is excellent!! i am still craving those crepes!!',happy
id39785,' stayed here for - days me my spouse and my - yrs old daugter. we booked our rooms through priceline paid --$ per night. we checked in our room close to -pm. sarah checked us in. there was no wait time when we arrived pretty much the lobby was empty. their looby is on the -nd floor. entrance is a bit awkard you actually have to go to -nd floor to get checked in. as per our request we were upgraded to --th floor (dont know for sure that she did upgraded us or we were actually going to get the room on --th floor initally but she did give a bit bigger room then the traditional king size room. it was the conner room had - big windows with spectacular view of the city. amenities included flat screen tv coffe maker sham-conditioner lotion ear plugs shower cap shoe polish cable connection wire (this is all i can rememder at this time). internet was almost -- $-day. fridge is free if you have medicine to keep in it else it is $---day. we didnt rent car so never inquired about parking. concierge was very helpful everytime we went there. great location - close to b.a.r.t muni subway trolley car station multpile bus stations close visitor information center (-am - -pm) shopping center and restuarants. street noise : honestly by the end of the day we were so tired that we slept pretty much through out the night - didnot have to use ear plugs at all. tenderlion area: is only few blocks away from the hotel.even after reading the reviews --- did we go...? yes we did. but during the day time. we knew where we had to go so we did not stop kept on walking till we reached our destination. few said somethings we never paid attention or made eye contact. we made sure that before sunset we were back to the hotel. housekepping - no problems there either. didnot eat at the hotel or used gym - so cant comment on that. i will not give it a -star because the interior decoration did not measure up to the standard. also i didnot find mattress to be as comfortable as most people said. overall good place for the price we paid.',not_happy
id39786,' if youre looking for an affordable. clean and well located hotel in nyc this hotel may be for you. i stayed at this hotel in early june ---- during the week. the room was on the fifth floor backside of the hotel (rm. ---). this room is for one person only and has a twin bed. the room overlooked the garden areas of the apartments behind the hotel and i felt that i was in a neighborhood rather than just off noisy park avenue south. the two most wonderful things about the room were the air conditioner that worked extremely well and that each morning the sun came streaming through my east facing windows (one in room and one in bathroom). the room is tiny but enough for someone without a huge amount of luggage i had one trolley. the bathroom is clean bright. no closet but wall-mounted hanging area for jackets-coats and four drawer dresser for folded items. this hotel had better in-room storage than our w hotel on lexington avenue which had a tiny closet no drawers. noise level was tolerable quieted down after approx --:--pm. i did not use the breakfast facilities so cannot comment. front desk staff was very polite and helpful. hotel well situated for the subway. i sneaked a peek in to one of the double rooms and it didnt look as nice as my single. double looked a bit more tired pehaps due to the lack of natural light. i would revisit this hotel if travelling on my own. if my husband were with me i would probably book elsewhere. overall good value for money if travelling on your own.',happy
id39787,' there seem to be a lot of complainers that have stayed at this hotel and i just wanted to give you another perspective. my husband and i stayed there last november (----). he had a conference in the hotel and i went along to check out san diego. we had a great stay. when we checked in they told us that we were booked in the smaller west tower we went over there were treated very well and informed them that we would like to be in the other tower and they transfered us back. however when we woke up in the morning and went to brush the teeth there was no water. (not the hotels fault). a water main had burst on the road and they had cut off water to the east tower. the hotel told us to drink all of the bottled water in our rooms for free and that they would shuttle us to the other wing for showers and back. they were very helpful during this frustrating time. the pool was beautiful and the hot tub fantastic. the hotel rents bikes by the hour only $- and there are bike paths all the way to down town sandiego a great way to check out the city. yes you need a car but dont you everywhere in california? rent one on hotwire for $-- a day and stop complaining. we loved our stay and are headed back next month. the huge aquarium in the lobby is worth it alone not to mention that the navy trains dolphins in the harbor out front and you dont even need to go to sea world to see a show.',happy
id39788,' we go to new york from seattle at least a couple of times a year to do theater. weve stayed at many hotels over the years but a few years ago stumbled upon the hgi times square and now wont stay anywhere else. for us it is the perfect location. it is away from the hustle and crowds of times square by a block or two but close enough that everything is walkable. over the years we have found that the easiest way to get to new york is to fly to newark. once at ewr it is super easy to get to the hotel. for $-- you can take a bus for $--.-- you can take a train. either way youre downtown in around a hour after you land. our preference is the train which whisks you to penn station from there it is only about a -- block walk to the hotel. if that is too much of a walk you can take a subway (c of e) to the --th street stop which is just across the street from the hotel. check in is always simple and efficient. the rooms are perfectly adequate with a small fridge and microwave and an incredibly comfortable bed. others have mentioned street noise. this has never been a problem for us. the wi-fi works well and even at peak hours is plenty fast. the rooms are kept spotlessly clean by the housekeeping staff who always take the time to greet you in the hall as you head out for the day. the attached restaurant pigalle is a great spot for breakfast. since we are gold hilton members it is free but i think wed probably breakfast there if it wasnt. they have fairly recently started a breakfast buffet which i like a lot since it saves a few minutes for exploring. but if what youre craving isnt on the buffet they will be to cook exactly what youd like. as i mentioned there is a subway stop right across the street and most of the other lines are within a block or two if you dont want to transfer to different lines. one thing that i havent seen mentioned in other reviews is the marvelous grocery store just across the street the food emporium. they have an extensive selection of prepared sandwiches salads sushi and meals. since we go to theater every night and really dont like going to a restaurant for a rushed pre-theater meal picking up a light dinner at the emporium and taking it back to the room works well for us. they have recently added a roof top lounge that looks great but alas we forgot to check it out this time. the pictures look very inviting. i must single out larry the concierge for special thanks. since we travel to new york frequently we know the answers to the most commonly asked questions. larry shines at answering our less commonly asked questions. we really enjoy street fairs and last weekend there were three of them going on simultaneously. we asked him which he flet was the best and he was spot on. (we know because after we went to the one he suggested we had enough time to check out the other two which werent nearly as nice. he is very good at suggesting things to do that are interesting explorations that are not the standard tourist stops. his suggestions have always enhanced our stays. bottom line for us great location great staff great rooms at a great price. we are lucky to have finally found them.',happy
id39789,' we used our citibank thank you points to book this hotel for free so despite the mixed reviews on tripadvisor we decided to give it a chance. i looked into how much it would have been to stay if we paid regular price and it was only $---$-- more per night to stay at one of the hotels right in the gaslamp. it was our first time to san diego and we were pleasantly surprised to get door to door from the airport to the sofia in just about -- minutes. unfortunately as we came up the street we noticed the san diego court building a block and a half away and the city jail one block away. we had a lovely view of two different bail bond locations next door from our room. that coupled with the bus station on the other side of the hotel and all of the people milling around outside made us too uncomfortable to walk anywhere from the hotel. we are from chicago and used to city life but this was pretty seedy. the doorman at the hotel was lovely and super helpful as well as the front desk staff. the front desk man quickly offered us glasses of water and suggestions for the easiest way to get to the bars-restaurants we were going to that evening. the lobby however looked like the entryway to a cheap apartment building. it only got worse when we got to our room it was tiny! i have stayed at hotels all over the country and this was smaller than rooms in new york city! immediately when you walk in the sink is on your left and then to your right is a pocket door leading into a room with a toilet shoved against the poorest designed shower ever. the shower looks pretty before you get into it but it is just a glass wall that partitions off half of the shower and when you shower water sprays out into the floor until it is soaking wet. we laid down towels to soak up some of the mess but i would imagine that people slip and fall all the time in this shower. the rest of the room was filled with way too much furniture we had to lay out our suitcases on our bed and get out what we needed and then zip them back up since there was no where to do it on the floor or on a stand. admittedly i am sensitive about my bedding but this bedding just wasnt fresh at all. the only redeeming quality were the very nice black out shades (not drapes) that covered the chicken wire covered windows. we didnt sleep well at all though because of our location to the jail there were constantly sirens throughout the night raging past our windows. overall i would avoid the sophia (even at the price we got it for!) and stay somewhere else. the people that work there are wonderful but they cant make up for the property.',not_happy
id39790,' this hotel is in a great location rooms have all the amenities including an in room expresso machine the staff is so helpful and attentive (at midnight the doorman offered to go find ice cream for me outside the hotel). the only suggestion is it is time for refurbishing..carpets and furniture look like they were installed in the --s',happy
id39791,' i have been wanting to stay at this hotel because of its location. i was very disapointed by the state of it. smelly old with cacking paint and worn out bathrooms. there is nothing to it apart from its location. even though you only need to sleep there is no feeling of tranquility when you go back to the hotel. the reception look like a bingo hall but the staff are friendly. even though it was clean it is still not right. after seeing the bedroom i was not tempted to have breakfast there. the internet in the lobby is not free most hotels are now offering it free as it is an essential. you can stay at the holiday inn express just down the road for the same price range as it is better. dont be fooled by the flags outside and the location.i will never ever stay there again.',not_happy
id39792,' we stayed here recently in august and absolutely loved it! the best part is the gym which feels really new and has a huge hot tub. the hotel itself is very old school decadence. the concierge was super helpful with planning shopping trips helping us figure out how to get to victoria and seemed incredibly informed about the area. they were always there and always super pleasant to talk to. the rooms were clean and the bed was comfortable. we really enjoyed our stay here.',happy
id39793,' we have a nephew who is working at the palace hotel now. he got us a suite on the -th floor. it was very nicely appointed very light - rooms -- a living room in which we entertained relatives who live down the peninsula and a large bedroom with a modest sized bathroom. the setting was lovely and the service was great. we had a party of - for the sunday brunch which was amazing. it was pricey for us but well worth it with constantly flowing champagne and an enormous range of food much of it prepared to order right before you. observing san francisco old and new money enjoying a brunch at the palace made it a great people watching event! there was an elegant private party on the balcony overlooking the large open garden room where the brunch takes place. the concierge debbie offered to give us a guided tour of the hotel. we loved exploring the hotel and learning about its rich history. well worth staying at the palace. gives you a sense of the real san francisco.',happy
id39794,' we stayed at this hotel for - nights (----- oct). we chose it for its proximity to fisherman is wharf and the price. we were not disappointed with either. the room had recently been re-done and was extremely clean and well appointed. a little on the small side but large enough to be comfortable for - people. the service was excellent. we thoroughly enjoyed the complimentary wine served in the evenings in the hotel lobby. if we are ever fortunate enough to be able to visit san francisco again this is the place where we would stay again.',happy
id39795,' we stayed at the holiday inn at the wharf last year arriving on halloween and leaving on november -rd. we found it to be fair without being outstanding but not deserving of some of the criticism i’ve seen on this site. the hotel is situated a block or two back from the actual wharf area and it’s a short walk to both wharf area restaurants and the cable car stop. we arrived by plane so didn’t have to arrange parking. if you’re adventurous and not too heavily laden the cheapest and probably most fun way to get there is on public transport. get on the bart to embarcadero and then pick up a trolley (not to be confused with the trolley busses) round to the fishermans wharf terminus which is literally round the block from the hotel. if you have suitcases forget it and take a cab! brits please note.there are trolleys and cable cars in sf both of which we would call trams. the trolleys are actually what would be a tram in britain in fact there are a couple of old brit trams there as well as others from italy and other countries. they are quite cheap - $- i think for pretty much the whole way. the hotel is divided into two parts; there is a main building and an annex which also contains a denny’s restaurant. we stayed at the main building which has the primary lobby concierge a small (overpriced) shop and a restaurant and bar. all are adequately staffed and we didn’t have to wait too long to speak to anyone when we needed help. there are plenty of bell hops if you need a hand with the bags and on check in one was called for us and took us to our room with our bags. the hotel is occupies a whole block but a small one about two football fields in size. however our room was at one end and the lobby at the other so we had quite a walk each time. there was a staircase next to our room but it came out in the car park with the only exit being at the lobby end again meaning we still had to walk --- yards. the room was well appointed with the usual two queens tv and shower. there was a reasonable space for clothing although no wardrobe per se. there was a safe iron and a laundry service. however like all hotel laundry services it’s actually cheaper to buy new clothes than get them washed so we didn’t bother. we were there on halloween night and there was admittedly a bit of noise from the revellers. at no point did we feel disturbed or particularly threatened by any of it though. fisherman is wharf is a busy area and san francisco a compact city. noise is inevitable but it didnt detract from our stay in any way. the hotel has a pool (open and unheated) and fitness centre remarkably like every other pool and fitness centre we encountered. free towels and loungers and room key access only. it being november only us brits were interested in the pool although the fitness centre did have a few devotees. there’s no lifeguard so kids need supervision but it’s a perfectly adequate area and on the one sunny day was a pleasant afternoons diversion. the bar and restaurant in the main lobby area were clean if a little sparse. when we ate there the food was adequate and of course the kids ate free. they tend to eat only the kids menu which is pretty cheap anyway but it’s worth saving a buck or two if you can. breakfast is also served there and again they have a buffet along with the usual fairly uninspiring choices. denny’s in the annex was poor and expensive. this seems to have happened to a lot of the fast food joints in the u.s. over the last few years. they used to be cheap and adequate but both denny’s in la and sf we tried were not up to scratch at all. even allowing for the fact the exchange rate was constantly turning against us while we were there the prices were on the high side at denny’s to the point it was worth going to ‘proper’ restaurants to get better quality food for not much more of your hard earned cash. all in all we found the holiday inn to be adequate although you might baulk at the room rate if you book directly. because of a passport problem we had to stay another night and were quoted $--- per night for the room we’d previously occupied. we chose instead to stay at another hotel (nearer the airport) for about --- of that price. i think if i was going back to the city i might be inclined to try somewhere else not because of any problems but there was nothing about the place to draw us back.',not_happy
id39796,' our stay here was short lived as we were able thankfully to get rooms at the express instead. it smelled like an old bowling alley. the kind of minty air freshener smell that cant cover up the odors of dirt or fungus that accrue from lack of sanitation. the toilet had pubes on it from some previous occupant. it was all downhill from there customer service is lackluster at best. ill let the photos speak for themselves.',not_happy
id39797,' we stayed here on a saturday night in october. we stayed on the club level - the rooms was very nice more than enough room to move around great view very clean bathroom bedding was clean and very comfortable. we grabbed a quick bite the next morning at the club breakfast area- plenty to choose from for drinks coffees cereals and hot breakfast items- i really liked the baby quiches. the hotel was great to walk to our dinner restaurant and then we enjoyed the area with all the different nightclubs pubs movies and bowling- epicenter. downsides to this hotel were: valet parking was full so we had to self park and then had issues with getting out of the parking garage the next day- as did the vehicles in front of us. very confusing documents needed that we all clearly didnt have when we tried to leave.... so be careful and pay attention when you are parking. check in on saturday evening at -pm was very slow- took about -- minutes standing in line. we will stay again- as the rooms were great and the few glitches dont outweigh the convenience factor.',happy
id39798,' letter to crowne plaza management: id like to express my sincere thanks and appreciation for the superb service and personal attention we received from martin aguilar. we selected the crowne plaza times square to host our company is --th anniversary and annual team gathering. we have been promising our staff the new york experience for several years and this was the right time to push the boat out. from the very first day we requested a quote to the follow-up email thanking us for choosing your hotel for our meeting martin is customer service and professionalism far exceeded our expectations. he is a great asset to your team and for the reputation of the crowne plaza brand. under normal circumstances we would have been impressed with the service and attention paid to us leading up to and during our stay but the crowne plaza staff – especially martin – excelled despite the difficulties brought on by hurricane sandy and subsequent noreaster which arrived as we did. martin diligently communicated with us every day with updates on how the storm might impact public transportation numbers to call airport delays etc. his attention to detail is commendable. everyone at the crowne plaza remained unphased professional pleasant and friendly at all times during our stay despite what must have been a very trying and stressful time. the management and staff of the crowne plaza times square run a very tight ship. thanks for everything! sincerely',happy
id39799,' located in the heart of union square herbert is on powell street which is the hub of all the public transits. you can walk out the front door and hop on a cable car which will take you to chinatown lombard street and fishermans wharf. a block and a half down the street takes you to the muni and bart system that will take you everywhere else! it will definately be the place i stay everytime i return to sf.',happy
id39800,' we stayed here this past week. --------. the hotel was very pretty and clean. staff was extremely friendly. the young lady (rindi?) who checked us in was very nice. nelson was so sweet and helpful and so was elgin. the room was very cute and cozy. the cable car stops directly in front of the hotel which was very convenient. walgreens directly across the street. the only drawback was no refrigerator and guest have to pay for printer use other than boarding passes. boarding passes are free. if you purchase tickets online for excursions print them at home. denita',happy
id39801,' due to a flood in our home we needed to move out during construction. this hotel was close to our home and provided a full kitchen. we ended up staying at this hotel for - full months. we cannot say enough good things about this hotel the staff and its amenities. our - bedroom room was spacious clean and well appointed. having dinner prepared for us - nights a week was especially welcomed. the daily breakfast buffet had a variety of choices and was excellent. the full kitchen allowed us to prepare any meals needed. laundry facilities onsite gym pool jacuzzi and a homey atmosphere were all welcomed. the location has easy access to the freeway and local shopping. i would recommend this hotel for both short and longer stays.',happy
id39802,' stayed on the --th floor - where the seemingly newly renovated starwood preferred guest (gold or platinum members) rooms are located. had a room facing yerba buena gardens with two queen beds. rooms were very nice clean spacious with high quality furnishings and beds. very impressive especially compared to higher end starwood hotels. on my last day someone checked into the room next door which is adjoined to my room via one of those doors that locks (but can open to connect the two rooms). i could hear everything the neighbor was saying on their cell phone and they werent even yelling. this could have been a major issue and the doors (or walls) need more insulation. other than that a near perfect stay. oh the floor to ceiling windows make for an amazing view throughout the day.',happy
id39803,' the holiday banquet we attended went extremely well. the service and attention to detail provided a flawless experience. the rooms were very comfortable.',happy
id39804,' have to say ive heard and read horror stories but honestly we had a very enjoyable stay. staff very friendly and willing to go the extra mile for me and my family the pool was refreshing and the staff was there to make sure things were ok towels drinks etc. i do admit the hotel is not new but the extras offered and location made our stay worth it . i also understand after reading a lot of these reviews most people thought they were in a - star hotel and paying ---.-- a night for it .. and that a lot of travelers feel the need to complain about life rather than make the best of it ..',not_happy
id39805,' im sorry that i only stayed there one night. hotel is only about a year old so it offered a lot of newness . my room-suite was absolutely huge with a fridge and loads of countertop. very clean. i recommend it and will stay there again. highs: newness attentive staff free breakfast lows: off highway location was a little noisy',happy
id39806,' based on all of the positive reviews and the reasonable price for a midtown hotel we decided to book our stay here. we were pleasantly surprised to find out that all the good feedback was true! after flying on a red eye flight we reached nyc early in the morning. check in wasnt until - but the hotel staff was very accommodating to take our bags and invite us to the free continental breakfast. they also took down our cell numbers to let us know when the room was ready and we got access - hours early. the customer service throughout our stay continued to be top notch. the front desk staff and bellboys were always friendly and smiling. the cleaning staff was very prompt in fixing our room up. and the continental breakfast and sundowner is reception was a great touch. free wine and cheese anyone? overall we had a very positive experience with our first stay in nyc. the hotel is in a great location for sightseeing and in a great proximity to restaurants. my husband is only complaint was the slow elevators to the top. we would definitely stay again!',happy
id39807,' stayed at wyndham in lieu of the hotel where my meeting was held because it was much more affordable. and just as nice too at less than half the price. this was sunday evening february -- ----. shuttle was available to local conference (major industry event) and to-from airport. airport was only about a mile away too so that was easy too. hotel was clean bar & restaurant onsite with room service too. rooms clean bathroom ameneties everything clean working and in order. hookup for high speed connection to your computer. i would stay here again.',happy
id39808,' the rooms were average. we stayed in a room with two queen beds. the room came with a fridge and microwave. we had a late check-in and i booked this room through priceline.com. an hour before arriving i called to inform them of a late check-in and to see if we could get a non-smoking room with two beds. he said that usually room preferences werent guaranteed because it was a priceline purchase but since they had some available he would accomodate us. i thought that was a bit excessive and blatantly put. meeting the clerk in person he was nice and helpful. the continental breakfast was good. lots to choose from-waffles muffins oatmeal cereal. there are lots of restaurants around the area. it is an easy on-off to hwy --.',not_happy
id39809,' this hotel has been around for a long time but starting to look like it and sound like it. we were told at reception that we had a quiet room having stayed in countless hotels i knew this meant- somewhere within the bowels of the hotel no windows. but surprise there was a window looking out to an internal working area. the main problem here was the noise of the main air con unit. these older hotels can be great but they need to keep maintenance up. very good central position but would rather walk a bit further for a more modern hotel.. staff wonderful breakfast very very good..',not_happy
id39810,' this hotel is a great place for a party with its open central welcoming bar-lobby and second floor restaurant which is expensive but has good food and nice wait staff. flat screen tvs are everywhere in the lobby and the atmosphere is festive. (note: when you arrive dont come to the michagan avenue entrance; bellhops etc. are all on the driveway side of the hotel on rush street.) the rooms however leave something to be desired. we were there for three nights. our --th floor room which had fabulous linens and mattresses but also floor-to-ceiling windows was freezing when we got there and on the thermostat there was a printed warning: in some seasons you may need the assistance of hotel staff to maintain a comfortable temperature in the room. so we called and a cordial man came up and fixed the problem. however this was not the only heat-related difficulty. on two of the three mornings we had no hot water and couldnt take showers. also the bathroom was teeny.',not_happy
id39811,' we would stay there again. the breakfast was great and the view on the marina side was beautiful. we have two kids and it was pretty kid friendly but it was more couples that were older. the hotel is a bit dated but again totally worth staying there.',happy
id39812,' i stayed at the waldorf for a week towards the end of august and i would highly recommened to anyone fantastic location with -th avenue being minutes away which leads to central parc and times square within five minutes. the staff were very helpful and the hotel was beautifully decorated throughout the room was very big and clean. i wouldnt hesitate in staying at the waldorf or again or recommending it to anyone',happy
id39813,' this hotel was just north of phoenix in a nice location. it is close to highways and plenty of restaurants and stores. the staff was friendly and the hotel is in good condition. it was a nice place to stay.',happy
id39814,' we stayed at the wolcott for - nights - the hotel is in a great location - close to the empire state times sq and macy is. we were allocated a smoking room although we stated non-smoking however the staff were really helpful and moved us straight away. the rooms are a little dark and not very modern - but we were only there to sleep and the beds were comfy. overall a good hotel for city sightseeing given the value and location!',not_happy
id39815,' stayed for - nights as part of our honeymoon. the reception and lobby are very grand. the breakfast was fab lots to choose from. location in nob hill is great as only a short walk to most areas. would definately recommend. only downside was our standard room was small.',happy
id39816,' worst hotel i have ever stayed in. doesnt make any difference when you make a reservation they give rooms out as you arrive.i reserved a room with a king size bed - months in advance for a military reunion. when i arrived i was told there are no more king size rooms left you got here to late. check in is -:-- p.m. i arrived at -:-- that is just the beginning could go on and on dirty bathroom holes in the linen if you could even get fresh linen. asked housekeeping several times for fresh linen only to have to call front desk their reply-have to wait until the linen that was picked up earlier that day was cleaned. hotel was very dirty service was bad just an overall bad experience. should be ranked last instead of ---',not_happy
id39817,' unfortunately i had an idiot boss book this room for me for a business trip. not only did my business ventures take me downtown and to the north side of the city (this hotel is south) he would never stay at a hotel like this. after this i always booked my own hotels. this place was dirty and uncomfortable to sleep in. i bought a bottle of bleach and poured it all over the bathtub to give it a good cleaning. some things were in disrepair. i have high standards for hotels and this place was disgusting. the front desk lady when i arrived late a night did try to explain to me (in my words) her theory that indianapolis is a microcosm of the united states in that the north east south and west parts of the city share traits with their respective american counterparts (the northern part of the u.s. the southern part of the u.s. etc.) indianapolis would be awesome if it wasnt a boring city in the middle of nowhere just planned to be a capital much like columbus oh. even columbus is much better than indy.',not_happy
id39818,' i stayed at this hotel for one night this month and i wish i couldve stayed longer. priceline had it for $-- so it was a real steal. the staff was very accomodating with my requests. the rooms are big and the beds very comfortable. the shower is large too. my only gripe would be to have higher sinks but im a taller person. they have free internet which is a plus especially in a four star hotel where they normally charge. parking here is expensive and it was a little frustrating to see my car four feet away and not be able to just hop in and leave. id stay here again no doubt though.',happy
id39819,' just returned today from washington dc and stayed at the fairmont. it is located in foggy bottom just about a - or - minute walk from the foggy bottom subway station. great lobby that looked out to the central courtyard. the rooms were large and comfortable. we had a room overlooking the central courtyard and thus had a balcony. that was a plus because rarely do hotel room windows open but this room had two glass doors that let the breeze in. the bathroom was great and included bathrobes a scale and even a speaker was placed near the sink so that one could hear the television while in the bathroom. the speaker connected right to the tv and could be adjusted to the appropriate volume. we got a great rate from expedia. overall a very good hotel and would stay here again after all these are the people who manage the plaza hotel here in new york.',happy
id39820,' on a girls trip to nyc - of my girfreinds and i decided to stay here. we got the double queen room. pros - beds were very comfy - room was clean - breakfast was a nice bonus - - blocks from the metro cons -internet did not work sometimes - our room was very noisy next to the fron desk (could hear front desk staff talking all night) - we asked to move rooms and were told a new room (same double queen) would be available when we returned later in the day. upon our return rooms were no longer available and they forgot that we had requested a move. problem was later cleared up but only because we continued to complain. - there is a charge for storing your luggage the day you check-out',not_happy
id39821,' it is not easy to find a hotel room for under $--- in nyc much less one with two beds. the marrakech was both. our room was clean and comfortable. the bathroom is small but everything is small in ny. there is a subway station across the street and it is in a decent strip of shops-restaurants. the hotel is a walk-up so if you have lots of bags it might not suit you. there is no mini bar or ice on the floor but we asked for some ice and it was brought up within -- minutes. i often stay in more posh hotels (w sofitel the shoreham) - this is not that but it is clean and fairly priced in a comfortable neighborhood.',happy
id39822,' we stayed for - days as a family and this hotel was ideally suited to walk around the city. we got a taxi from the airport for $-- you can get the light rail to westlake then the monorail and walk a couple of blocks but we had a large case not making this optimal. the hotel is clean and fresh internet access was spotty but free the pizza place and bar downstairs made a great end of evening drink place. you are literally - blocks from the space needle science park emp museum and about --mins walk to the aquarium and pick place market ( though the monorail is a cheap way to cut this journey time in half). travellers tip get the city pass for $-- you get entry into all the main atttractions saves you $-- over the pay at the door for each would stay again and recommend this location',happy
id39823,' my husband and i decided to take a weekend trip to ny and we had no solid plans. but i must say i loved this hotel; we arrived at the back of the hotel because that is the entrance for guests checking in. the door man and bell hop were very friendly and they assisted us right away with our bags. the hotel has valet parking which is between $----- daily. however once the hotel parks your vehicle it costs everytime to remove itso make sure you grab everything from your car. anyhow we decided we were going to walk the whole weekend being as though the hotel is in the center of all the attractions. i love this hotel great staff beautiful lobby area and bar and a spacious clean room. i would love to stay at this hotel again!',happy
id39824,' hotel location is great right next to all major attractions yet very quite. could not believe the size of the rooms. staff are excellent and friendly. i would highly recommend staying here and i will on my next trip.',happy
id39825,' this hotel met my expectations of a crowne plaza...furnishings and little touches are very nice. but the friendly front desk staff providing helpful information about the great neighborhood make it special. the beds are very comfortable the rooms spacious and the hvac works well. i had no noise problems.',happy
id39826,' stayed here on our last night of a -- night vacation. came on our american express fine hotels and resorts. we were upgraded to a large - room suite given - free drinks $--- for food and beverage and free american breakfast. dinner at maxwells was excellents as were our drinks. breakfast in the main glass enclosed hall was very good though i am never a fan of buffets. bed was comfortable and nice in room amenities. $-- for valet parking is expensive but itis san francisco. fitness room a bit tight for such a large hotel. nice indoor pool though. no problems though with this hotel.',happy
id39827,' chose this hotel for a weekend stay because of its location and it did not disappoint. lots to do within walking distance and even more within a very short car ride. hotel was very nice and clean with good architecture and design. the in-house restaurant serves a good breakfast as well. my room was very spacious clean and well appointed with a nice view to the park next-door.',happy
id39828,' my friend and i enjoyed - nights at the hotel beacon and were pleased to find the room nyc spacious interiors well designed and comfortable and were pleased to have the added amenity of a small kitchenette. this helped to save on having to depend upon nyc restaraurants for every meal which can be very expensive. the view from the --rd floor was a pretty spectacular view of lovely old buildings with the hudson river for accent. the front desk and concierge were all very pleasant. during another visit my husband and i shared a two bedroom suite with another couple and that included a full sitting room and full kitche with two bathroom! it was very reasonably priced.',happy
id39829,' this was probably the nicest hotel we have ever stayed in. firstly the location is fantastic right in times square and an easy stroll to the subway at --nd st for access to other parts of new york. our first impression at check in was perhaps a little less than perfect as the girl on the desk was what im sure she would characterise as ruthlessly efficient and i would call borderline rude however she assigned us a fantastic room on the --th floor with a stunning view out over the river so she is forgiven. our room was lovely. really spacious and very comfortable. i have to say that the lifts were certainly an experience and just a little scary. having never been on such a high floor in a skyscraper before i found it quite daunting but the payoff is the fabulous view and it was so worth it. we ate in the bar looking out over times square on our first night which was fantastic and the food was good and on our last night we went up the the rotating restaurant-bar the view on the --th floor for drinks. it is not called the view for nothing and new york certainly did not disappoint lit up as it was in the early evening. i would recommend this hotel to anyone. it is expensive yes but honestly the experience is so worth it. loved it!',happy
id39830,' for a very modern new & spotless accommodation you cant beat the price. we stayed at another nearby hotel for $-- less and that by far was a less satisfying stay. the mansfield is a sleek & hip hotel at a great value. true the rooms are very small but youre suppose to be spending most of your time elsewhere. the free continental breakfast was superb! only thing missing was bacon and eggs! if you can get a weekend room there for less than $--- - take it!',happy
id39831,' very good location but still a good walk up to navy pier ok for the fitter person but plenty of taxis around. the rooms were a bit dated but clean and the staff were very helpful. only negative was was the bed linen the cover on the duvet was spotless but the filling had gone into clumps some parts with no filling. time they were replaced!',not_happy
id39832,' we were visiting friends in the dc area and doing some sightseeing. the apartment was in a great location close to shops and restaurants and only a short metro ride from the main sightseeing attractions. the apartment was spacious well furnished and had excellent entertainment facilities (plasma tv cable wifi desktop pc). it was great staying in a place with kitchen facilities rather than having to rely on a minibar room service and expensive bars-restaurants. all in all a great experience.',happy
id39833,' was referred to west side inn after contacting sister hotel. was not in any guidebook i had so had no idea what it would be like. suprised to find that it was friendly very clean and had the most comfortable bed of my trip to the states!! bathrooms clean staff very helpful. best of all a great price for a hotel that allows you to access most of the city very close to shops and a subway station. would recommend highly for travellers on a budget.',happy
id39834,' the hotel valencia was beautiful service was good location on the riverwalk was excellent. the only negatives were no pool and on saturday night the hotel bar and restaurant (citrus) were reserved for a wedding so we didnt have access to balcony to sit and enjoy watching the crowds on the riverwalk.',happy
id39835,' it is fine if you pay $-- a night and expect a quality inn (although even then you might be disappointed with how dirty and full of grime the rooms were ). disgusting stains on the bedspread totally trashed carpet. honestly i was afraid to go to the pool. the buffet was empty and clean coffee cups had rings. a banana peel rotted for two days in the open fire extinguisher the non-smoke hotel room smelled of smoke the coffee was expired they double-charged us for web-access and outrageously priced $-- a night valet parking. concierge sent us to a gang hotspot without a warning. bathroom sinks dont drain no water pressure no replacement hand towels broken ice machine on at least - floors. wow pretty bad. on the up side a great location good cab access and a great view. was not able to order room service easily - - no menu or info book in the room just not at all the high end hotel i thought i was paying for . . . not the great luxury get-away weekend i had in mind. oh and noisy room fan.',not_happy
id39836,' this hotel has to be the worst setup in all of philadelphia. surrounded entirely by one-way streets complete with no stopping signs everywhere (parking wars anyone?) this hotel is wedged between buildings on either side and does not have four walls to call its own. situated in china town the streets are bustling at all times of the day. i drove around the hotel is location three times before calling them...since i couldnt pull to the curb...and cancelling my reservation. i booked through expedia who put me on hold for twenty minutes at $-.---minute roaming charge to complete the transaction. thank god for the mariott courtyard which was a few blocks away and a whole different ball game. travelodge does not have on site parking. they expected me to park two blocks away walk through the streets with my luggage- small children and not to worry. crackheads are literally everywhere. the homeless are a serious problem in this area of town. i could go on and on...do not stay here.',not_happy
id39837,' great place to stay!',happy
id39838,' if you want a decent place in northwest houston look no further. pros great breakfast - eggs bagel sausage yogurt cereals etc. nice clean big rooms. good showers. complimentary toiletries and newspapers free dsl (i wasnt able to connect my laptop. however used their lobby desktop) gym swim pool cons little expensive ($-- incl. taxes)',happy
id39839,' having read good reviews of this hotel we were sadly dissapointed. arriving after a -- hour flight from the uk the bored and uncharacteristig girl at the check in desk informed us we had no booking. we gave her the confirmation print out which was greeted with a shrug. after a lenghy silent tapping on her computer she graciously said we could stay and gave us the key and pointed to the lift. we had booked and pre paid for a delux twin room and were given a queen room. the room was not cleaned and the bed unmade. anyway after another long wait we eventually got a clean room with a king bed. but the hotel is bland and the staff throughout the place pretty uninterrested in the guest. food in the restaurant below standart of a -* establishment. not worth the money!',not_happy
id39840,' the one issue made me very dissapointed. when i booked it on expedia - days before arrival there were - options: queen room (- queen beds) and thhe king room (- king bed). king room was -- dollars more expensive. for - of us i prefer - king bed and made the reservation for it. but when i came to the hotel i was told that no king rooms are available and that hotels are not able to provide special requests sometimes. but my king bed was not special request it was promissed to me during the booking process and was a little bit more expensive than the queen is one provided to me. one can say that there is no big difference but for me it was significant sign that the hotel is not honest to customers. rooms are clean and spacy beds are comfortable. lack of soap shampoo in a bath (the must in airport hotels). very poor bar (compare to the nearest sheraton). service is acceptable for - stars (if we do not consider equalness of promisses and reality to be the service). -- dollars for valett is acceptable in this area (no options for free parking) but some hotels in this area (i.e. la airport marriott nearby ) provide free self parking',not_happy
id39841,' i recently attended a conference that took place in the hotel pennsylvania. i got a great price ($---) considering the location and figured if the conference was happening there it would be fine. wrong. the room was really horrible. the rug and bedspread looked as if they hadnt been updated in -- years and maybe not even washed or shampooed in all that time. the bathroom was ugly but not too scary because the smell of bleach was so strong i knew nothing too bad could survive there. (i got a headache from the fumes though.) the walls were dirty and the room so dark it would have been depressing even if it had been clean. i checked the sheets for bedbugs and they were clean but i was still worried. in the end i survived the two nights without getting bedbugs or any other disease i know of and the location really is fantastic. if you must stay here bring slippers because you wont want your feet touching the floor dont spend any more time in your room than you have to and keep your expectations low. if you pay very little you will get what you pay for!!!!',not_happy
id39842,' beautiful hotel rooms were spacious and clean. but the parking was atrocious and more often than not the valet was full and you had to find your own parking. bellhop service was awful and finding help with your bags was ridiculous. i was pulling - luggage bags carrying a bag and also had a -yr old pulling her own little luggage suitcase thru the lobby and not one of the - bellhops come over to help us when clearly they were sitting around and just talking to each other. other guests were nice enough to ask me if i needed help but not once did the hotel staff... and to add insult to injury my husband pulled the car up so we could load the bags and he was told he couldnt park there he did anyways and proceeded to tell them what lousy service they had. so if you go there dont expect their lazy bell service to help.',not_happy
id39843,' i have been traveling for business for some time now. this was the first time i stayed at your hotel while i was in san diego. my first impression upon entering the hotel was the elegant old world charm it reflected. from check in to check out your staff could not have been more accommodating or gracious. i was immediately upgraded to a larger suite without even asking. it was the most comfortable cleanest room i have been in. the service was beyond expectations and made a business trip seem more like a vacation. i will continue to stay and recommend the us grant whenever i am in san diego. i will also look for any starwood luxury properties in any city i will be traveling to. you should be proud of your hotel and your staff kudos to all.',happy
id39844,' my husband and i started our honeymoon here before leaving for bermuda and we also had our babymoon here. i love this hotel! the rooms were nice the view beautiful. we had one issue when we were on our babymoon. a pipe burst on the fourth floor causing us to be unable to stay in the hotel for - days. they were very quick to get everyone to other accomodations via buses. they even let us keep our car in the garage at no charge for those two days. the restaurant makes a very delicious crab benedict and the bar a great bloody mary. the location is absoultely perfect right on the harbor connected by bridges.',happy
id39845,' my son and i stayed here this past weekend (april -- --) and the staff were outstanding! i had an issue with the restaurant and they were extremely concerned. customer service is their utmost priority. mr. gourdine the front desk manager & kathy took great steps to ensure our satisfaction. the hotel is extremely clean and comfortable. our room had two queen beds so the space was a bit cramped but nothing that would hinder my return. i did wear ear plugs because our room was on the street side and im a pretty light sleeper and not used to city noises and slept like home. the beds were dreamy! everything was within walking distance and the concierge was very educated friendly and helpful! overall i highly recommend staying here!',happy
id39846,' stayed - nights in february-march. we were warned before departure that the hotel is undergoing improvement works but hadnt expected these to start at ---- hours. a complaint led to our room being changed although this had to be requested rather than being offered. the original room appeared to have been refurbished but the new one was tired and in need of work. staff attitudes and helpfulness varied. we found the concierge somewhat surly on one occasion. being at the front of the hotel meant that there was quite a bit of noise from the attractions on fisherman is wharf. however we tolerated it and the sound from the car park exit door. the hotel is in a great location for a first time visit to the city. the f line streetcar can be caught from right outside the hotel and the famous cable cars are only a five minute walk away. the hotel has no restaurant but you are spoilt for choice in the immediate area. there is a small concession offering basic breakfast items in the lobby every morning. got a good deal on the hotel so found it hard to really complain but if youre thinking about staying check the situation with the refurbishment works first.',not_happy
id39847,' delayed due to weather at airport- was given a voucher to stay at this hotel- decided to forgo the voucher and make a reservation- why? yes why bother- the reservation was for -- was given - double beds- no roll away- the front staff was rude and could care less that we couldnt all sleep on the beds- paid --- to sleep on the floor so my family could sleep- this is the worse service ever- will never stay at a mariott again! oh and by the way- the people who came with a voucher were turned away! lucky them- they got to go somewhere nice!',not_happy
id39848,' location is the best but one this i have to agree with other reviews i read on this hotel it has not changed since it took over from ritz carlton. in out room the furniture was still in great shape and the room was clean except for a stain on the wall but i do agree the hotel could use some updating probably some paint or wall paper and maybe dry clean the drapes it would be a shame to replace those as they are very beautiful and classy. the sheets and linens are great (frette) and make a difference in sleeping comfort. bed was also very comfortable. i do struggle with the fact that many better hotels still do not offer free wifi. to me this is the same as having to pay to watch tv. i agree also with other reviews that the bathrooms are small but the are classy elegant and ours was spotless.',happy
id39849,' stayed for - nights in this nyc hotel and couldnt have asked for anyting more. its location was perfect just a - minute walk to macy is! and the subway was just around the corner. the hotel itself was spotless. the rooms were big and very comfortable. the staff were friendly and helpful enough and the concierge went above and beyond if we had asny queries or requests. would definitely stay here again.',happy
id39850,' an iconic swimming pool an historic lobby a cool bar sexy thompson rooms... the roosevelt hotel thoroughly deserves its pink rating in the neilsonparc lust list. we stayed in one of the larger rooms in the tower which was fabulous and great value. the pool-side rooms were smaller but would have come into their own if the weather had been better.',happy
id39851,' this room was large and very quiet away from the main part of the hotel and the staff was fantastic! would stay there again',happy
id39852,' we stayed here for several days. the staff was very accomodating and kept our room clean an fully stocked. the hotel is in a good location. it is close to the stops for the muni and trolley service. it is also near shopping areas.',happy
id39853,' as i sit at the b.c. pool....full tummy post breakfast i feel compelled to write this. -. to share my great experience and -. to quiet the prejudice regarding staff. overall my experience is great...beautiful resort (would be perfect if bathrooms were upgraded). great proximity to downtown austin and lake travis (yesterday is excursion). beautiful golf course (inspired to learn...booking lessons today). just a peaceful place. for all the disappointed folks...i am a foodie and the menu is reasonably tasty....fresh with generous proportions. the comment regarding foreign staff is just a reflection of a poorly traveled guest who cant appreciate texas is multicultural make-up. please keep this in mind when you read the skewed reviews. my score is --- only because of my bathroom.',happy
id39854,' we were completely disappointed with the condition of this hotel and honestly felt it was not worth the value. our primary concern was the poor condition and cleanliness of the property. the property had been updated (paint and furnishings) however chipped tile and missing grout in the bath an old toilet that sporadically ran through the night and a worn drop-down ceiling were give-aways that it was a tired property. with respect to cleanliness mold was visible on the a-c vent in the room and very prominent in the work out room. i also found a bug frozen in an ice cube taken from the hallway ice maker. on the second night of our two night stay we returned from dinner to find a card under our door asking us not to worry about crickets that might appear in our room! the card implied that the crickets were a right-of-passage due to cooler weather and not to worry! if it wasnt for the fact that it was -:-- pm we would have left the hotel immediately given all the other cleanliness issues. the room itself was small and had double beds. despite the room brochure touting that sleep comfort-sleep # beds were in the rooms our room had none and the beds were uncomfortable and small. there was a caveat in the brochure located in the room itsef that said some rooms didnt have the beds. the business center located on the -nd floor has two computers both which charge .-- per minute ($-- minimum) for internet access. there is one computer in the lobby located directly behind the concierge that allows free internet with a - minute limit.',not_happy
id39855,' this is a great hotel in a great location. excellent room service comfy bed. fantastic for theatres and restaurants. aircon a little noisy but not a big deal. would definately stay again. no room in mini fridge for own tems but ice readily available. evening wine reception is nice. staff were helpful.',happy
id39856,' we stayed at this marriott for - nights. check in was quick. although the rooms need a bit of updating (dated decor bed spread wallpaper...) our room was very clean large and we had a lot of space to put our luggage. a big bonus was the complimentary free wi-fi service throughout the hotel. the- hotel is situated in a pretty good location. there is a duane reade drug store next door (snacks water travelling essentials...). there are many restaurants nearby. we walked everywhere (but then again we walk quite a bit). the rockefeller is just - blocks away and it is a -- minute walk to get to central park. for those that dont enjoy walking the subway is just - block outside the door (lexington). we enjoyed the free coffee offered every morning. we would then head to the ess-a-bagel for breakfast (cappuccino and a bagel with flavored cream cheese) before sight seeing. the ess-a-bagel is just one block or two across the street from the hotel. the concierge was most helpful and recommended really great restaurants for dinner based on our mood for that evening (fine dining pizza burgers...). he was more than helpful pleasant and knowledgeable. he really impressed me. parking was expensive ! however it is valet parking and we didnt want to drive around in the madness to look for a cheaper parking garage.',happy
id39857,' my wife and i were very very satisfied with the downtown sheraton in san antonio tx. we stayed there for - nights to attend a navy ship reunion (uss neches ao---) which was held in the hotel. we couldnt have been happier with the service and the staff. the staff bent over backwards to attend to our needs. the banquet that they held for us in our hospitality room was fantastic and the food was plentiful and delicious. we couldnt say enough complimentary things a bout the hotel and especially the staff. everyone in our ship reunion group (approx. --) had only fantastic things to say about the stay at the sheraton downtown in san antonio - the staff should be congratulated by the sheraton hotel corporate office!!!!!',happy
id39858,' the location of vertigo hotel is on the border of lower nob hill but be aware that two blocks down really gets you to the sketchier part of the market and two blocks west into seedy tenderloin known for drug addicts hookers and quirks: so rather always walk down east to union square-chinatown-financial-north beach. lobby is chic hitchcock is movie on constant screening in the back of the front desk (scenes were allegedly shot here). renovated rooms are nice comfy beds fresh smell (non-smoking establishment) new bathrooms a little tiny but equipped with modern shiny fittings and pleasant natural bath products. no a-c but a well-working overhead fan. cool style cosmopolitan orange leather armchair enough storage room (well-lit walk-in closet with iron and board) free local calls flat tv spacious and really extremely clean and well-kept - the maid service was incredible - more than up to date for all those aspects. downsides on the room: poor tv channels (about -- unsorted why not screen vertigo on there too??? when i came in seeing the film behind the desk i was urging to watch it in my room) poorly-working refrigerator. internet: wouldnt say high-speed but free so still okay. no coffeemaker. outdated slow elevator (emphasis: not historic) but okay it is an old building and there is not too many rooms: there is a tolerance. the biggest problem of the vertigo - as many have written that before and i must underline it again - is its service. there could really be some coffee in the lobby round the day or at least just not until --am only. the friendliness at the reception is average nothing cordial or welcome to it they really dont care: business as usual they kinda run it all but without effort (some even rather play computer games on their screen instead of smiling or even giving some faint sign of recognition): out of six different people we saw throughout our three-night stay there was only one guy very friendly. if they worked on that it could be a really wonderful special place. still renovated rooms are great location is good (restaurants on russian hill in union square district north beach and chinatown are all walking or short cab (low cost) distance) unless you walk the tenderloin valet parking was polite & reliable and overall the stay is value for money was absolutely acceptable in pricy san francisco. so work your room entertainment and desk service vertigo...',happy
id39859,' after paying for concierge level room i was bumped to a standard room due to overbooking. they did allow use of the concierge lounge however the actual room was an outdated joke. not to mention the water cooled ----s a-c. with sweltering heat the engineering staffs answer to my request for a cooler room was to bring an old fashioned floor blower used for drying floors. i spend the night in the room sounded like i was in air boat in florida! i am sure it was equally as hot. all this after upon my arrival i was asked if i was a lost while trying to check into the hotel. i guess my travel attire was not up to their standards. lol. if youre looking for a snobby out of date awfully hot hotel this is the place for you.',not_happy
id39860,' i enjoyed my stay at the westin philadelphia. met their sales person julie spaziano and she was very helpful to me during my stay! the hotel is centrally located near great restaurants and shopping. i would return to this hotel.',happy
id39861,' we picked this location because it was close to the vic theater since we were going to a concert there. it was nice to be able to walk around the area and have many restaurants and some shops right out the front door. we could have slept even with the train noise (the metra is right outside your door) but unfortunately we couldnt sleep with the friday night reveling of those enjoying the night life into the wee hours of the morning. the hotel itself was clean and pleasant and the complimentary breakfast was nice. the halls have an odd smell but our room didnt. i dont like having to pay $--+ for parking when you are already paying for the hotel but i guess that is chicago. we did have ants in the bathroom which i informed the front desk about when we checked out.',not_happy
id39862,' san diego is a city of many great hotels and many more good hotels. this hotel does not fall in either category. it served my purpose just fine--i just needed a hotel for the night between flights and it was very very cheap on hotwire. however i wouldnt want to spend more than a night here. the people at the front desk were exceptionally nice. but the hotel is old and the rooms show it. you get a suite so it is larger than a normal hotel room but it is really showing it is age. the bathroom was particular aged. also it is not in a great location if you want to explore most of the city. id stay away. there are too many nicer hotels.',not_happy
id39863,' see the picture of the bar? well they dont have a liquor license so dont expect to have a drink. rooms are very small. fitness center is in the basement. staff was decent. it was though very clean.',not_happy
id39864,' san francisco is overpriced that is just the way it is but this property was definitely not a good value for its location. reserved an executive room on the -th floor and found that it was the identical room to the one i paid $-- less for per night in la. the room was a standard issue hi room. add $---day for parking and the value is extremely less. add internet that made dial-up look fast and the value diminishes even more. we tried to eat breakfast in the restaurant but walked out after waiting -- minutes for our server to come to our table; at $--+ for the buffet this was probably a blessing we found a little breakfast place across the street and paid less than that for -. the location is great for the touristy attractions but with a little shopping im sure you can do better.',not_happy
id39865,' i stayed here for a business trip and stayed extra nights. room was very clean. had a nice view. i will def stay here when i visit again. the restaurant downstairs was good. it was close to the convention center and other areas for walking the city. i was able to walk to independence hall no problem',happy
id39866,' i just got back from our stay at the residence inn times square. i booked two rooms via the marriott website and got a pretty good deal considering we were staying over the new yrs holiday. both rooms had a king size bed and a sofa bed. i have nothing but great things to say about our entire experience at this hotel. check-in was a breeze. they put us (my husband & i) on the --nd floor in a room right next to my mother & sisters-in-laws. the rooms were a good size considering ny standards. the bed was so comfortable it was hard to get up out of it in the morning. the kitchen came in handy as we were able to place leftovers in the fridge and heat them up later in the microwave. i loved that there was free wireless internet access in the room. we ate at the buffett breakfast three times and there was a wide variety of choices. the staff was very nice with the exception of the concierge. the location was perfect a great place for exploring all areas of the city. the bryant park subway was only about a block away and the times square station was only about a - min walk if that. on new yrs eve we were able to stand on the corner of --nd and -th ave and see the ball drop then only had a short walk back to the hotel. i wouldnt hesitate to stay at this hotel again and would recommend it to others. overall a great experience.',happy
id39867,' my wife and i stayed here - night using a pre-purchased rate from snique aways. i mention that as it may partially explain our poor rating. we were on a low floor in the back with an alley sort of thing behind and almost no light. the room while nicely furnished and quite attractive was dark and dreary. the big issue was the tiny bathroom perhaps even smaller than the - holiday express hotels we have also reviewed in ny (both much cheaper hotels). the shower was so small that i could hardly move and i am a small person. it was clear that whoever had designed it had not actually tried to use it. if i had to stay another day i would have requested a different room. if you stay here request a room on the upper floors in order to get more light. also other more expensive rooms i am sure would have bigger bathrooms. the reception area only has room for - clerks which is not enough for such a large hotel to handle customer needs and the check in is right near the door the elevators and the entrance to the restaurant-bar so a bit cramped. the lobby however was quite attractive and they put out coffee and tea in the morning.',not_happy
id39868,' my friends and i stayed for two nights. the location is great since it is convenient to times square and within walking distance-if you like to walk-to central park. the breakfast and free wi-fi is a benefit. the rooms seemed clean and spacious enough. the concierge steered us wrong the first night for dinner; however the next day we were geared towards becca restaurant for lunch and loved it! for $-- they have a nice lunch menu. overall the customer service is helpful. one dampering issue is after we discovered one of us left the phone charger in the room the manager was helpful and offered a comparable one from lost and found. in order for us to get it as a replacement we needed to supply social security number and other personal information and of course pay for shipping. since they already had our credit card information this was extremely disturbing and thus turned down the replacement.',not_happy
id39869,' my husband and i arrived in new york city exhausted after more than -- hours of flying and airports. by the time we got to madison square garden subway station it was after --pm. we were pleased surprised and relieved by just how close we were to our hotel! so.. access to public transport - fantastic. check-in - very sooth and painless as was check-out. access to attractions - fantastic. easy walking distance to empire state times square -th avenue broadway central park rockella centre etc. breakfast - not fantastic but it was fine. quite crowded in the lobby would hate to think how it gets in winter or on rainy days when people cant sit outside. room - we were with our room. i was expecting something far smaller than what we had. it wasnt luxurious but it was comfortable it was clean and it was in good condition. the only reason im not awarding --stars is because of a conversation that was held between clerks on the check-in desk. they were complaining to each other about a customer who one of them had had difficulties communicating with. for the record i did not see the interaction. it is possible that this customer may have been a complete cow however they werent talking about her attitude they were complaining about the language barrier. one of the staff made the comment you cant just come to america if you dont speak the language!. i didnt interject because i was on holiday and couldnt be bothered getting into it but i felt that this was an extremely unprofessional conversation to be having at the front desk in front of other paying customers. not to mention the pure ridiculousness of the comment - how many of us have visited france without knowing anything but a very basic smattering of french? if youre intolerant of people who dont speak the language of your country then please dont work in an industry which leaves you with no choice but to interact with tourists!!',happy
id39870,' easy access to upenn campus makes this a no-brainer. satisfied with a clean comfortable stay. not the fanciest place (hotel lobby is ho-hum) and i had difficulty getting the heating in my room to operate properly (hold down the temperature buttons and youll need to constantly jack up the temperature to get the unit to kick in instead of just blowing air). internet access in room even if you dont have a device which is unique - had to shut off the monitor at night though because the light is bothersome).',not_happy
id39871,' location is great! we were in town for the marine corps marathon. less than a mile to the white house short walk to m street in georgetown (restaurants on m street). the metro is right around the corner and the blue - orange lines take you most anywhere you want to go without changing trains. but the hotel room was dirty! ceiling in bathroom was moldy and you can tell it has been repainted many times. carpet in bathroom was very dirty. we changed rooms once because our room smelled like sewer (this is what the maintenance supervisor said). the bed was uncomfortable. i still have a sore neck from the cardboard like pillows. the staff was very helpful and polite!!! we got the room on priceline so the price was right. but if we had to pay full price almost $--- per night we would have been extremely disappointed. there must be something nicer at that price in the area.',not_happy
id39872,' best thing about this hotel is the view over central park and proximity to mid-town. we had booked a non-smoking junior suite on a high floor but when we arrived they only had lower floor suites available. we were convinced that a smoking suite would be fine and we could get a much higher floor. big mistake!! as soon as we exited the lift the stench of smoke was overwhelming and the room wasnt much better - the sheets whilst clean had an overpowering smell of smoke. as it was quite late we stayed one night then switched to a room on the --th floor - view was still good and this room was much much nicer. hotel appeared to be run my middle-aged men who werent really interested in being too helpful they had an air of superiority which was a bit annoying! good hotel if central park and mid-town areas are where you want to be but would personally try something different next time.',not_happy
id39873,' i have stayed at this hampton several times in the last - years. this last visit was the best yet. elle was working the front desk and just terrific. i was tired and ready for a good nights sleep. her pleasant personality was a nice end to my very long day. the front seems like it has been refreshed. the rooms are very nice. this is a newer hampton and they deserve praise for keeping the bar raised. the carpet pictures and accent furniture could be in a much for expensive property. they have installed a lamp behind the tv in the corner. a very nice touch of subtle lighting. i dont really understand why the hampton has decided in the last couple of months to have yellow sticky notes on the headboard stating the duvet and sheets are clean for my arrival. i would hope the sheets would be cleaned and expect it. a sticky doesnt make it so. it makes me wonder has this been a problem? it is a company policy apparently to make that statement. very odd. the room was nice and quiet cold a-c and i like the way they present the towels and coffee service in the bathroom. it is a great area with many things to do and places to shop. the ideal spot for a business or pleasure stay in phoenix.',happy
id39874,' this was my first stay at the washington plaza. only reason for selecting this hotel was that it was close to the training center i was attending for two days. first impresssion is that the building is a good example of many hotels built in the ----s. inside the interior has been refurbished to preserve the layout but update the look. everything is tastefully done. everything is clean and fresh. the room was on the small size but all the furnishing fit into the room with plenty of walk around space. bed was very confortable. no outside room noises to complain about. staff was uniformly pleasent and helpful. bell hop was very helpful with my luggage on my last day so that i could get out and enjoy the city for the little free time i had in the afternoon. i would definitely now consider this hotel for a weekend visit to the city or to bring my family to washington for sightseeing.',happy
id39875,' it is my chicago....rittenhouse...with its smart looking elegant design this classy boutique like hotel has it all. it has a fab location...great spa....impeccable service...a fine dining restaurant....free wi fy....and a well equipped gym.',happy
id39876,' when we pulled up in front of the inn i was so surprised that we were not staying at a chain hotel! the minute you walk in the lobby you know that you are in a special place. ryan greeted us and gave us a tour of the hotel; he was so excited to tell us about how the hotel is self sustained. he knew everything about the stucco walls rubbed with olive paste so they can breathe to the fresh water wells dug --- feet deep to the solar panels on the roof along with the greenhouse that provided the organic vegetables for the sumptuous food served at the rooftop restaurant overlooking baltimore. we hadnt even gotten to our room yet!! i thought he was the owner but no just a very employee who was proud of this more than alive inn! our room was perfect from the organic sheets and inviting king size bed with pillows that put you into a dream filled slumber. the jacuzzi tub for two and bubble bath made for a great ending to a perfect day after which we dried off with turkish towels and slipped into that same soft cotton robes. oh and did i mention that i forgot some incidentals and steven the night front desk manager went to the store for me and purchased these items complimentary. the complimentary wine and water was an unexpected touch as well. as a matter of fact we enjoyed our suite so much we stayed in that evening! the next morning cree brought our breakfast; organic poached eggs and bacon with strong greek coffee. he set our table and was so easy and friendly. i cant stress enough about how a one night stay at the inn left such an impression on me . the owner dimitri( who i didnt mean to forget) has created a place where when you leave you cant wait to go back... i havent stopped talking about this inn or the people who worked there....as a matter of fact ive never remembered the names of any hotel employees in all my years of traveling . what does that say?? thankyou for a great time and memorable stay. tom and dawn',happy
id39877,' great service nice room wonderful experience. we typically stay down town but all hotels were booked. they took us last minute and rolled out the red carpet for us. they will now be our first choice next tme we go to austin.',happy
id39878,' my husband and i stayed at the san carlos for four nights this past week. we were able to get a decent rate thru quikbook. the hotel is in a great location.....convenient to the subway grand central central park etc. front desk staff was ok....they were fine during check out....but not when we were checking in.....we checked in very late so maybe we just got the late shift cranky guy. free breakfast in the morning was simple but satisfying (mainly bagels toast pastries and yogurt) we requested a room in the back of the hotel.....which was great because we didnt hear any noise on the street. we could hear our neighbors conversations though when we were in the bathroom (can walls be that thin?) but not in the main bedroom area. the room was our only main issue.....aside from a very stained carpet and comforter.....our bed was terrible. very bouncy and uncomfotable....the bed had no fitted sheet.....just a sheet that was tucked under that didnt even fit the bed. we woke up with some mysterious bites on our arms and legs (bed bugs!).....gross. i was hoping that this hotel had joined the heavenly bed concept.....but not yet.',not_happy
id39879,' the entrance to this hotel is really like no other - up an escalator in a fluorescent yellow lit hallway. if you appreciate good design this is the hotel for you. phillipe starck has done himself proud! to come him from the qt was such a relief! we arrived at --am but our room was ready so we checked in & went & explored the hotel then the area - right next to central park. i loved this hotel so much i dont really know what else to say it looked amazing the staff were lovely - we got a late checkout they had a whole floor for luggage storage; the bar on the roof was not overpriced - the rooms were like being on a luxury boat or something - everyone who writes about the hudson seems to moan about the rooms being small - but who on earth comes to nyc to stay in their room? everything was clean & new & lovely - oh i just loved it & yes the rooms are small but they are not as small as you would imagine - i was prepared for the worst! and it is just such a spectacular hotel it is worth putting up with the compact rooms! so much better than the qt that they just dont even fall into the same category - oh & the hudson cost us less than the qt!! i wish we had stayed here for the whole duration of our trip.... stay there - really stay there!!!!!!!',happy
id39880,' i stayed in the crowne plaza with my girlfriend for - week. i organized it with a travel agent and i had done a lot of nyc hotel searching before i opted for this. ive been to nyc before and i had a good idea of what i wanted in terms of location service and price etc. i had read some ----- reviews on the crowne plaza but in general most other guests wrote great reviews (after the renovation) and as it was my girlfriends first visit to nyc and it was to be her --th birthday i didnt want a low budget option - i was more than to pay considerably more for a descent hotel. however with a descent hotel you expect a descent service and all the other things that follow. the hotel itself is great. i cant fault it. location well what can i say it is slapped right at the top corner of times sq - it is perfect. we had a single room on the --st floor very comfortable king size bed great view of a bit of the hudson and the back end of times sq. plasma tv semi-ok bathroom (to be honest i expected more for the price like a proper shower cubicle) however we had a bath-shower instead but it was very clean. sleeping wasnt a problem at all as i said previously very comfortable bed quiet neighbours - you couldnt really hear the other guests - and for being located on times sq the room had good sound proofing (i could hardly hear the traffic). the hotel lobby- reception area is really nice (with a touch of pretentiousness here and there) and with the open bar and the constant buzzing around of guests and smartly dressed hotel employees you certainly got the idea of staying in a top end new york city hotel. so that is the good. the bad well there were a few things. im not a person who nitpicks but for so many elevators they always seemed to take a long time to go up and down - not when you were in them but more waiting on them! - times out of -- were always ---% full and the doors opened and closed a such a quick rate youd have to be an olympic sprinter to get in there without the door closing on you. it sounds really petty but it became very irritating after a while. the hotel was very kind to leave a bottle of wine in our room in regards to my girlfriends birthday - free of charge. it was a very nice gesture even if one of the glasses had a clear lipstick mark upon it - not what i expected from such a hotel and i have to say that left a lasting impression. lipstick on a glass fair enough but then forgetting to clean our room on one day wasnt acceptable. after the initial phone call and being promissed a quick attendance it took the better part of -hr--mins for someone to appear. again that left a lasting impression for such a hotel. the ugly - well that all boils down to the service. in general i think most peolpe like good service but when youre paying the rates that this hotel charges then youd expect phenomenal service or certainly better than good service. i was bitterly dissapointed! when checking in the hotel employee informed us that we had to put a $--- visa deposit on the room. we were more than surprised as the travel agent never informed us of this and as we had a limited budget that was potentially going to cause us some problems. that hotel stated that it was routine to ask for a deposit of such a value on a standard room. as i normally stay in cheaper hotels ive never experienced putting a deposit on a room before but was willing to conceed that it is standard practice for higher end hotels? as a good-will-gesture the employee lowered the hold on our visa card to $--- - that was very nice. what wasnt nice was the fact that the we couldnt use our visa card half way through the holiday because the hotel had actually infact put a hold for the full ammount of $---. mistakes happen sure but it was the handdling of the situation that became the bigger issue. the front desk clerk was more than rude and had an unprofessional manner as she was so uninterested to help. she got her evening line-manager who was no better. what the hotel had done was a big issue for my partner and myself as our spending cash had been totally effected. the evening manager couldnt explain why it had happened wasnt interested in finding an answer wasnt interested in how customers had been effected by the hotels incompetence wasnt prepared to make some form of nice gesture towards us to rectify the situation didnt even say the word isorry and had no idea of customer service - a - year old child could have done a better job of apologizing. the evening manager then informed us that she had ammended the hold on our visa card back to $---. because of the employees unprofessional cunduct we had no faith in the crowne plaza - they said one thing and the opposite happened. a phonecall to visa the following morning highlighted even more just how poor a service we had recieved as visa stated the crowne plaza had done nothing to rectify the problem. on a good note the young woman on the front desk the following morning did an excellent job at rectifying the issue as best she could and as far as were concerned compleately ticked all the boxes for what is classed as customer service. all in all nice hotel. some employees go the extra mile but sadly for the price youre paying a lot of employees are seriously lacking in basic customer service. ps - as long as you remember to have $--- spare on your visa card just for the room deposit then i guess youll hopefully have no problems.',happy
id39881,' for brevity ill just list the pros and cons and briefly comment on each as needed.... pros: -fairly new hotel -large (many rooms) -very nice common areas banquet and meeting rooms -exercise room - huge and well-equipped - it was basically a full-blown gym like you might find at bally is president is world or gold is gym. -services was accomodating with special needs requests and circumstances -comfortable (but small) beds pillows -large tub-shower -large bathtowels -clean (with caveat below) cons: -rooms are small - two full sized beds are not comfortable for two adults sharing one bed and even with the smaller beds the rooms are fairly cramped. -rooms did not cool well - my home a-c set at --f was cooler than the room set at --f with the fan on high. do not bother opening your shade as it will heat your room to the point of being unable to cool it. because of this i was unable to sleep well. -room hallways and elevators are either have the a-c off or are unairconditioned. being in south texas in august i would work up a sweat from leaving my room to arriving at the lobby or meeting areas. -better signs indicating room direction: some areas came to a t hallway and you have to look around a corner to read the directional sign. -pool area - cramped and crowded disgarded cups and limes were found strewn about the area and beer bottles cups and a warning pylon (cone) was tossed off the balcony across an alley to the roof of a municipal performing-arts theater. -parking is woefully inadequate. five levels are available but parking spaces are limited and tight - some areas were closed for construction. self-parking is $---day valet parking is $---day. our parking (self) was paid by the conference but none was available. as such i did not budget for valet parking for the whole weekend. thankfully enough complaints were made that the hotel provided the valet parking at no additional charge. -couch-bed and business chair in the room were stained. -bathroom needs an exhaust vent. -room decor can best be described as retro -- is or retro -- is or modern and spartan - taste is subjective but i just dont care for that decor. i was expecting something more...opulent -formica veneer on the center nightstand was chipped and my two young children were scratched horribly on it trying to access the bed from there. -no free high-speed internet. come on! even the mom-and-pop hotels provide free internet these days! i would not recommend this hotel but only marginally so.',not_happy
id39882,' ive stayed here a few times and it is a very low key yet classic hotel. pros: *small and low key *great location-convenient *friendly staff *beds are comfortable *room has nice charm *quiet at night (stayed on my last visit at the muse hotel -which was very hip trendy large well decorated room nice glass on wine at -pm but i could not sleep all night even with earplugs due to street noise). so the iroquois has a nice peaceful location going for it. cons: *cant control temperature. not really a huge deal but on my last trip in summer i would have liked to have had my room a wee bit cooler than it was. *cant join-log your stays in their frequent stay-member club unless you book directl through their website (and unfortunately my company makes me use their company expedia account). *rooms are very cozy (if you need a large room)',happy
id39883,' the stay was a great experience. the staff was very helpful with all our needs including with directions around the city. the rooms were very clean and they would shop for your groceries if needed. their breakfast was different daily and had a large assortment from full or continental what ever you like. they also had dinner daily but we never made it back to the hotel in time. there was so much to see. not knowing anything about the area when we made reservations we were surprised how easy it was to get around. the subway{and buses) was a few long blocks away and was easy and fast to go anywhere in the city including arlington. we felt safe walking in the area and could walk to white house. there is not any other attractions close and you will need to use transportation. you could stay anywhere in the city because of transportation but we could not have picked a better location or hotel for us.',happy
id39884,' my husband and i stayed here for three nights at the beginning of our honeymoon. the prices were extremely reasonable especially when you look at similar style hotels! we stayed in one of their master suites and we were very with it! if you look around youll probably see some details that are in less than stellar condition. but we expected that considering the age of the hotel and honestly we thought it added to the charm! it was very clean and had all the comforts of home that we required. the restaurant is lovely and the food is delicious! having dinner there was a real treat for us. our waiter was wonderful! he was so sweet and friendly he really added to our experience. the staff wasnt quite as friendly as we were expecting but were from a small town where everyone acts like they know everyone so that could raise our expectations. they definitely werent outright rude just not warm and welcoming. but overall we very much enjoyed our stay at the hotel majestic and would absolutely recommend it to friends!',happy
id39885,' the previous couple of trips to sf we stayed at the westin is sister hotel the w. the westin has a much more convenient location for shops and attractions in and around union square. staff were excellent very friendly and efficient. our room was large and very comfortable with wonderful city views. we will definitely return to this hotel.',happy
id39886,' stayed here with - friends for the - boro nyc bike ride - what a great choice. the room and value were great (nice selection of free breakfast). the staff were so friendly and accommodating. had a problem with a light in our bathroom and they took $$ off both rooms as they had to come back later with an engineer to fix. we appreciate their attention to service and will definitely be back next year.',happy
id39887,' although we usually stay in small luxury boutique hotels we were excited to experience the history of the brown palace. the hotel is very beautiful and the staff was quite professional. however being seasoned travelers there were a few things that we found disappointing and surprising for a luxury hotel. we could not remember when we had last stayed in a hotel that had no amenities as far as the typical mini bar products that are normally provided in rooms. not only was nothing available in the rooms there was nowhere in the hotel to so much as get a soda! when we called to ask we were told that it was necessary to call for room service if you wanted something to drink. we thought that the $-- per day valet charge was high (especially once you add tips) as we were coming and going all day and night. our room had only one robe hanging in the closet and the safe was much too small to fit a laptop computer. we also felt like a hotel such as the brown palace should have offered free internet (not $-.-- per day). our desk didnt have a phone on it and if someone was sitting at the desk the other person couldnt watch the tv. this was a somewhat awkward set up for travelers if one person needs to do business while the other one wants to relax. our first morning we were surprised to not have a newspaper delivered to our room. i realize that many of these points seem trivial but when all added together it began to become frustrating. these are the kinds of details that one assumes someone at the brown would care about.',not_happy
id39888,' was here on a spur-of-the-moment trip to philly. booked through amex and received a complimentary upgrade to a suite. the property needs a serious update but the staff was extraordinarily friendly and knowledgeable. room service was so-so as was brunch in the restaurant (which may want to take notes from dc is brunch). frankly a little disappointed overall.',not_happy
id39889,' distrikt is an ok hotel. the service is good and the rooms nice. i like the decor and they are generally quiet (although the first time i stayed i was close to the linen and for some unknown reason an employee started pulling something out of it is plastic wrapping at about -am). the location is not that far from times square but it is the wrong direction...the hotel is across the street from the port authority not the most lovely neighborhood. it is a good tourist hotel',not_happy
id39890,' we stayed at the hotel for - nights at he end of july. the location is great subway station right beside the hotel. staff was welcoming and helpful especially karen at the front desk and julio - who meet people outside. we go a room on the - floor newly renovated so the room is very small and the restroom small as well but everything was very clean and cozy there is no free internet in the room but you can connect to the internet from the lobby at any time and there is a complimentary business center so if you need to use computer or print some staff yo can do it free of charge. be advised that the parking is very expensive at the hotel so if you dont mind walking there are enough parking garages around in -- min walk especially to the east side and you will pay half of the price. so if you are planning to see ny and not staying in the room all day it can be a great deal.',happy
id39891,' the beauty and service of this hotel set the high level of satisfaction. our rooms were very large with grand windows overlooking the city. just missing: luggage rack! but the furnishings were top quality. the concierge began helping even before we arrived in chicago--mark we love you! each evening--complimentary wines cider pizza; morning comp coffee-tea--all served in a stunning lounge setting. we were so ! great location for everything you wish to see and do in midtown chicago. thank you kimpton for your high level of guest satisfaction!',happy
id39892,' town and country resort hotel was a wonderful experience. the room which cottage style with lots of greenery near the rooms was nicely decorated w- more than enough space to easily accomdate a family was super clean w- a fresh smell and a patio area w- table and chairs for eating reading or smoking. they had a starbucks on site for coffee lovers along with nice restaraunts on site and nearby. the fashion mall is located just behind the hotel within a very short walking distance for you shoppers which also has a movie theater. the staff was very courteous pleasant and helpful. the hotel is located -- minutes from mission beach and seaworld and just a few minutes from downtown san diego and the gaslamp district and padres stadium. it was an absolutely fantastic experience and cant wait to go back.',happy
id39893,' stayed at the amalfi hotel in chicago this month with good expectations. and what a disappointment! paid just under $--- for a deluxe king and what we got was a -nd floor view of construction a dirty badly rehabbed bathroom itchy sheets no down comforter!! (just sheets and the gross old hotel blanket thing) previously opened bottles in our mini bar and plenty of rude inexperienced staff members & managers (def. not a - or - star staffing!!) i do live in chicago and have stayed at a wide range of places. i know that for $--- in february you can expect a great hotel. as there were many available the weekend we stayed at amalfi choosing it over say the palmer house hilton hotel sax sutton place hotel -- was a huge waste. definitely keep looking and book elsewhere. not worth the price at all dont let their pictures fool you. also i wouldnt say that our experience was just a rare mishap the hotel looks like an old days inn that had undergone a slight renvation i.e. new lamps.',not_happy
id39894,' a first class hotel - comfortable clean friendly and genuine staff. great location and walking distance to great places. the refurbishment did not detract from a great stay. my only criticism is that breakfast was too pricey!',happy
id39895,' this hotel was ok for our needs. i was a little dissapointed as it had looked better on the website. the room smelled musty and damp. apart from that we had a good stay. we enjoyed the pool the friendly staff and the delicious breakfast at the waffle spot.',not_happy
id39896,' central location is great the rooms are a fair size. the staff is friendly for the most part and the restaurant was excellent if expensive. i did miss having a fridge or microwave in the room as are in most hotels of this size and stature. the elevators are on a confusing system having to program your floor number at a remotely located console. after we figured out the system hardly a use went by without our having to instruct someone of the way to call an elevator as you cannot just press a button in the elevator to get to your selected floor. most confusing. all of that pales however in the light of one happening. we hung the do not disturb sign on our door and the maid saw fit to enter in spite of that fact. i dont completely blame her though. the signs are a murky color and hang in a rather unobtrusive manner on the handle of the door. however. do not disturb means just that. i felt very unhappy with the room after that point and except for the fact the room was paid in advance as demanded by the management i would have left. another black mark from my perspective was the in-room safe size. it was barely large enough to fit a compact ultra book into it. in fact it had to be put in at an uncomfortable angle that plus it is only a bout -- inches off of the ground! quite awkward. all in all i would not return to this hotel nor recommend it to friends.',not_happy
id39897,' i visit ny a few times yearly. i always stay at ota. the hospitality is consistently excellent. my visits get better each time.',happy
id39898,' disgusting. the valet is were the only employees there who were kind and courteous. the experience specialist would not make it in the real world. no extra is at all. full price for water taxi tickets. $-.-- extra fee. i am glad we only stayed one night. the maids were up and walking around knocking on doors to clean at -:-- a.m.',not_happy
id39899,' the room was clean and the bed was exceptionally comfortable. the problem we had was that the people in the neighboring room partied most of the night on the --th---th with loud voices and slamming of doors. someone else in the party arrived at -:-- am with loud discussions on the balcony. there was less noise on the --th---st but still the -:--am arrival of another individual and loud discussion on the balcony. i had not seen any security personnel in the parking lot so assumed i just needed to create white noise. on sunday before leaving i reported the noise to the manager gabriel and he noted the problem and also stated that i should have called the front desk. probably so but it did interrupt our sleep time. reporting did not seem an option to me. otherwise things were good-average. i appreciated the cleanliness of the room.',not_happy
id39900,' you will be dissapointed if you expect fancy modern hotel. the hotel is old and may need some renovation work here and there. but the location is awesome and is close to just about all the main attactions in san diego area. has a really nice harbor view and mission bay is just around the corner. i stayed in this hotel for three days via priceline booking. i read some review before and some were a little negative on the hotel so i went in with not much of an expectation. overall i enjoyed the stay here and would recommend it to anyone who is visiting san diego area..',happy
id39901,' we traveled to washington dc from the west coast as part of a vacation that included boston and new york city. we stayed four nights in dc. our criteria for selecting a hotel were price proximity to the mall area and hotel quality. we also wanted a place with a kitchenette and a room big enough for a family with two children. our research showed that hotels in dc are expensive so we settled on the river inn for an average of $----nt + --.-% tax for a one bedroom suite. the hotel is a converted apartment in a residential area two blocks from the george washington university. we were very satisfied with the room. we knew it wouldnt be spectacular. on the plus side we had a separate bedroom (our children shared the pull-out couch in the main room) and a kitchenette. it was an easy - block walk from the metro (subway) station which provided access to all the sites we wanted to see (the metro was very safe and easy to use). it was also nice to be staying on what is basically a side street in a residential area that is apparently considered quite upscale. we had a couple minor complaints. customer service was spotty. staff at the front desk were spectacular on check-in (provided detailed directions to various locations -- far more than we asked for). however when we called down the first night for extra bedding for our children and still hadnt received it after more than an hour i went down and picked it up in person and was treated somewhat indifferently. in addition because the apartment is old the inside doors and frames have been painted so often that they no longer close properly. for example we couldnt get the bathroom door closed without slamming it. in addition we never did figure out the unusual radiator-heating system and only ever had it blowing cold air. luckily we had mostly warm weather. finally the kitchenette only contained four sets of everything (e.g. four plates for sets of cutlery). this was fine for us but would have caused extra hassle for a family of five. when we checked out the bill contained a charge for one night is parking which i thought was odd since we never had a car. after i scrutinized the bill and pointed out the error they removed the charge without question -- but i couldnt help but wonder how it got there in the first place. overall we were satisfied with the river inn and would stay there again.',happy
id39902,' i stayed at this hotel because it was near the airport but not right next door. the location is just off the runway however i wasnt bothered by the noice. the hotel is a bit dated and drab including my room that was also a bi outdated. otherwise the service was ok. my room was well kept and clean. the hotel has a shuttle but i chose to park my rental car. the business center was a little lame however the restaurant and bar looked attrative. not sure i would return if i travelled back to charlotte would instead try to stay closer to south park mall area or downtown.',not_happy
id39903,' we had a lovely stay at the geogetown inn in oct. ----. the hotel is in a great location the bus to dc picks you up right in front of the hotel for a -- to -- minute ride to the mall. shopping and food also steps away. the room was comfy clean and quiet. we would definitely stay there on our next trip.',happy
id39904,' the hay adams is in an ideal location for families visiting dc. however for business travelers there are many better choices. during my stay there were several large groups staying as well and the hotel staff was completely overwhelmed. room service would show up -- to -- minutes after the promised time and only after multiple calls. there is no gym. as for the rooms they are small and many have no view and little natural light (i.e. they face a brick wall or other office buildings that are only several feet away). the desks are small and the chairs were selected for form rather than function so that the working environment is not pleasant.',not_happy
id39905,' i have to say that this was probably the worst marriott room i can remember having in a long time. the a-c ran continuously so i would have to turn it off so that the room didnt get too cold. since it was summer and humid in jacksonville the windows had condensation on them from the cold room temperature and the room smelled somewhat mildewy. the room furnishings were very dated and i dont even think it had the latest marriott bed. in fact it still had a bedspread instead of the new white duvet. i find this very gross since they arent changed out after every guest. the concierge lounge was very disappointing in its meal and beverage offerings. the outstanding part was that the staff was exceedingly friendly at check-in and check-out with the exception of the concierge. i didnt stay at the marriott on my next visits choosing instead to stay at a residence inn and a courtyard.',not_happy
id39906,' we stayed in one of their newly renovated rooms and it was beautiful and very roomy. we also had family meet us a day later and we were able to get their room across the hall from us. the front desk staff and concierge were very friendly and helpful.',happy
id39907,' just got back from a weekend in san diego and stayed at the old town inn for one night. the place was very clean and our service upon check-in was very warm and friendly. we called ahead for an early check-in and they said our room would be cleaned in -- minutes. we waited by the pool which was heated and nice as well. noticed a big bbq grill in the pool area which could be used by guests. our room was one of their older ones and small but perfect since it was just for one night and just for me and my girlfriend. it had a fridge microwave tv coffee maker hair dryer and shower only no tub. i have no complaints about this place what-so-ever. had i paid more than what i did i would have expected more but cant beat this place for the price. if you are concerned about the area it is kind of adjacent to an industrial part of town and next to the airport but we didnt have a problem getting rest nor did we feel unsafe. it was a - minute walk to old town and they have a trolley service nearby. i will definitely be returning here since its a cheap rate and clean!!',happy
id39908,' i stayed here a few nights back in november of ----. as you can imagine new york city is expensive... especially when you flight out on late notice without sufficient time to shop around for a hotel. this place did the trick. the room are clean but not perfect... i looked under the bed-mattress and it was clean... the front desk agents are more than willing to relocate you to another room if available and they do it with a smile. what i really liked was the location of this place. it is nice and quiet.. no weirdos running around at night. i felt safe especially since i was alone for the first time in the best city of the world. new york city.',happy
id39909,' i stayed on the -th floor in the riverside studios. check-in was quick the elevator is small and slow but not a big deal. the room is also small but this did not bother me since i did not rent this room to hang out in. this is the kind of place you stay if you are looking for somewhere to leave your belongings while you explore nyc as the location is very convenient in a quiet residential with a reasonable parking garage across the street. riverside park central park and the --nd street subway are all very very close by. that being said the stains on the wall of the room the dirty hallway carpet which seemed to cover holes in the floor and handful of roaches outside and inside the shared bathroom did put me off a bit. tip: bring shower shoes! also some of the random bizarre sounds i heard from a few neighboring rooms made me wonder about what kind of flophouse i had wandered into. the bed seemed clean but i never removed the cover and just slept on top. overall this is a good place to choose to stay if you are looking to save some moneyjust crash and not expecting to eat in - spend any kind of excess time in your room. i would stay here again based the rate (---ish for - people) and the location.',not_happy
id39910,' we stayed at the hilton for three nights. beds were comfortable small room and bathroom. the view was wonderful.',not_happy
id39911,' i stayed there last week for three days while on a business trip (wed-fri). the location was convenient (it was a block away from my office) and center to downtown i stayed on the -th floor. staff was very accommodating and friendly. they were very responsive in getting a microwave up to my room and cleaning it up quickly after some airline staff left at late that night. unfortunately when i was back home this weekend in dallas my wife remarked at all the red dots i had on my back and sides. after doing a little bit of research online i realized i was covered in bed bug bites. i have a pretty bad case of them and called the next day to speak to a general manager (who was out and couldnt be reached till monday). for reference i didnt have to encounter the parking fees that others talk about but their breakfasts are expensive. youre better off going to a handful of other places within walking distance that offer oatmeal or egg sandwiches. also advertised rates dont include state & local tax (mine was $--.--) and occupancy tax (mine was $--.--). so it bumped up my per night charge to about $---+ per night bottom line: if you can wear some thick lined pajamas that youre planning on immediately washing when you get home in hot water-bleach and dont mind paying extra for being right on -th avenue downtown then this hotel is your place. otherwise i wouldnt recommend it to anyone until they clean out the bugs from the sheets-mattresses there.',not_happy
id39912,' upon arrival in my car the front doorman chris was exceptional. he was very helpful and made us feel welcome. he took care of the bags and car for us. very friendly! at check-in the woman was very friendly almost too so-like when you are on an airplane and someone talks to you to distract you from noticing the turburlance. but friendly still and always smiling. the lobby was a bit on the small side. the room was nice clean seemed on the small side for a --- sq ft one bedroom suite. kitchen was immaculate-very clean. the bathroom was the same. in fact the whole room was very clean. orhcid on table was a nice touch. towels were not frette as advertised but anichini - still nice. the amenities were great-fredik ferkai. the tv sets were awesome. on the down side - the room was very warm. we could not adjust the heat for anything. the next morining we asked to have it fixed - we were asked if we wanted a fan. i politely told the man-no- i wanted to be able to adjust the room temp. when we arrived back late afternoon. the room windows were open and the curtians tied around the lamps. this is not - star service. the refridgerator with mini bar items never got cool. the woman working as the concierge was always too busy and always answering the phone when she was servicing other customers. i found that the only way to get her was to call from the room. unfortunate because she seemed good at her job. but it is rude to answer the phone when she has a guest in her presence. they should provide additional assistance. the maids in the hallways were always pleasantsmiled and greeted us and made eye contact. when i wanted to have the car brought around i was told that i would have to wait a half hour. or if i preferred i could walk around the corner and get it. when i went around to get it they would not release the car to me. they called the hotel and they were informed no. when i went back to the hotel they said that the parking attendant said i wanted to check out. this was not true as i was standing there when the parking valet called the hotel. he never said i wanted to check out. heath curtly told me i could now go and get it. this is not - star service i asked him to have it brought around. the two men at the front desk were not friendly at all. they did not smile except when laughing and joking with other staff members. overall this left me with a bad impression. parking is $-- per day-we were not there two full days but they charged us double. there is a great restaurant across the streetthe comfort diner. excellant! there is also a great store across the street - the amish market. both are great and alot less than room service. the dean and deluca basket in the room is not free as sort of indicated in the description. many staff were very friendly and courteousbut there were some that you felt were husltling for tips. overall it is a nice hotelmore like a very good - star.',happy
id39913,' a friend picked this place as my house was under renovation during his visit. awful service. crummy rooms with dated interior. valet service was truly awful - rude and condescending while obviously being completely low class themselves! better options in the back bay are the taj or the sheraton for about the same price point...',not_happy
id39914,' we stayed here for two nights and got a good deal via priceline. it was conveniently located about a block from the t subway as well as to some great shopping and easily accessible to good restaurants. old town trolley tours also has a desk in the lobby so that was easy to book and get on-off the trolley. the room was clean and comfortable and we had nice view of city. however i would not have paid their regular price of $----night as there was not much included such as free internet or breakfast. even the bath and body works shampoo-cond.-lotion doesnt make it worth it.',happy
id39915,' a review should take into account your entire experience with your hotel stay and this hotel gets demerits for it is poor service from the accounting department and the noise associated with the l. for my needs the hotel property has a good walking location to the business district and a $-- cab ride to-from some of the city is great restaurants. the rooms are up to the standards that youd expect from a w hotel - very comfortable bed and comforter modern bathrooms with bliss products and plenty of fluffy towels flat screen tv and sofa-sitting area. the room value cant be beat but beware some of the rooms can feel the vibrations-rumblings of the l. my experience with the accounting staff was less than stellar. when i received my amex bill i had some charges on it that didnt belong to me. calling the hotel main number youre transferred into accounting and ---% of the time the phones ring into voicemail. i left a voicemail. i left two voicemails. i had the hotel receptionist try multiple a-r extensions for multiple days. i couldnt get anyone to return my calls. i finally got through to the manager jean and she was less than helpful. she started by telling me that they log every call and that they didnt have any messages from me. the tone of her voice and the words she chose to use were not customer service-like and certaintly not representative of the w brand. as there are many other fine hotels in the city ive chosen not to return to this one because of my experience with accounting. note that i have taken off - stars related to my interaction.',not_happy
id39916,' stayed here for the weekend to see dc and take in a few nationals games. most of my observations were consistent with others. here are the highs and lows: highs: - good breakfast with minimal wait times. unlike some other reviewers we had no wait despite going at peak times (between - and -- oclock on saturday and sunday mornings). - great location within easy walk of three different metro stations. despite dc is significant homeless population the area seemed generally safe and we walked back to the hotel from the metro after -- at night. although it is a bit of a hike you can walk to the mall and most attractions. - room is nice size with the extra sitting area with couch tv desk etc. it even has a room safe. the lows: - we requested early check-in (normal is - pm) and arrived at - only to be reminded that it is not guaranteed. they said they would call when the room was ready - by -:-- no call so we went to the desk and they gave us our room. - had requested room on upper floor away from elevators - got room away from elevators on -nd floor (hotel has -- floors). since we didnt want to wait any longer for a higher floor room we took it. - while waiting for room we checked our bags with the bellman. when we returned to pick them up the bellman was nowhere to be found and the room with the bags was left unattended (great security!). i had to go into the room and locate our bags myself . - the pool area is pretty small and extremely loud whenever any kids are there (which is most of the time). dont plan on any quiet relaxation there. - the room looked out on a dark alley and directly into an office building. not sure if any rooms on higher floors faced the street. on the plus side it was relatively quiet except for some noisy neighbors on the -nd night. - the tv is are low-tech. in the bedroom it is an old standard set; in the sitting area it is a small -- flat screen but without an hd picture. - i know it is a small issue but the hotel has a habit of playing their music quite loud in both the lobby area and especially in the elevator. not sure what the purpose is but it is extremely annoying. at least turn it down in the morning. overall the hotel met our needs and expectations and i would probably stay there again mainly for the price and convenience.',not_happy
id39917,' i was given a free voucher from alaska airline due to a flight cancellation. since it was the last flight out of lax i was given the room and put on the next morning is flight. there was a free hotel shuttle that runs about every -- minutes with a stop at the nearby hilton garden inn as well. the check-in was quick and efficient with a sympathetic front desk staff. the room was spacious but the bathroom was a bit small in comparison to the size of the room. everything was clean and well-maintained. the bed was very comfortable. even though the hotel was close to the airport the room was quiet. i managed to walk around the hotel a bit before going to sleep. there was a large exercise room with a separate aerobics room. plenty of equipment to choose from. no one was there but it was late at night. there was a business center with pay-to-use computer terminals. there were multiple ballrooms and several places for food. the lobby was open spacious and nicely decorated. i caught the shuttle to lax the next morning so my experience with the hotel was fairly limited. overall it was very nice and i would not hesitate to stay here again.',happy
id39918,' wonderful room new comfortable and a nice size for two. the marble bathroom and amenities were first class. we would not hesitate to stay there again.',happy
id39919,' my husband and i stayed at the omni hotel in san diego over the fourth of july weekend for our one year anniversary. we loved the room! it was very modern looking and the bed was the most comfortable bed ever! our room looked out over the pool which we liked. it was a pretty view and we didnt hear any noise from the kids in the pool. the hotel is staff was very friendly and helpful. they did everything from booking us dinner reservations to getting us discount zoo tickets. one of the best things about the hotel was it is location. one of the best things about the hotel was it is location. we loved the close proximity to petco park. we went and saw a game one night and found the pedestrian walk way connecting the hotel to the park very convenient. also the hotel is located at the end of the gaslamp quarter. so every night we could walk to just about any restaurant we could possibly want. there is also great shopping in the gaslamp and a movie theater.',happy
id39920,' i stayed at the westin for the endo conference over a weekend after getting it through priceline. after reading some reviews here i was a little nervous (people complaining about small beds rooms etc). i was relieved when i was given a room with kingsize bed. did not have any good views since i was on the -th floor and did not expect any perks since i was paying probably a third of what others were paying. it was a room right next to the elevator but it was surprisingly quiet. the room was small but with a king-size bed so i did not care. the decor is outdated (eighties salmon pink) but simple enough so it wasnt obnoxious. the flat screen tv was nice but for some reason not all the channels were available and the menu option was not working. the mini fridge had snacks and minibar which were weighed so you were charged even if you lifted them up (which i thought was a little money-grubby). and yeah there is an extra charge for internet and the use of the gym. one thing that bothered me despite my low expectations was that there was many strands of hair on the floor the first time i walked into the bathroom (obviously not mine). that was kinda gross. overall i am satisfied with the deal that i got through priceline but seriously doubt i would stay there if i had to pay full price. my friends stayed at parc -- and the decor was nicer they had kickass view the gym was free and well-equipped and it was half the price of westin.',not_happy
id39921,' after missing my connection in iah i booked this hotel to spend the night. they have free shuttle (shared with the marriot) free wifi very helpful staff and the rooms are spacious (i got a studio) clean and very nice. id definitively stay here for a night or so due to its proximity to iah (there is nothing to do around the hotel except for a movie theater across the st. in an empty mall)',happy
id39922,' friendly helpful attentive staff. clean comfortable rooms. within easy walking distance to seatte center and i found longer hikes to pike market downtown pioneer square international district no problem for me but there are plenty of convenient bus stops for those who dont care for longer treks. why is there no hi def tv? and too often no wi fi connection for ipad.',happy
id39923,' we ended our hectic trip around the state in phoenix at this marvelous resort! this was primarily for our kids (-- -- and --) but my husband and i appreciated it as well! check in was a breeze; staff was very friendly and addressed us by name through out our stay. any requests we made were handled quickly and efficiently. our room was very nice-a two room suite in the sedona area. each room has a balcony which was small and pretty much useless (our view was of the parking lot. even if we had had a view the balcony is too small for seats.) room had fridge-wet bar-safe. bedroom and siting area are both large accomodating our family of - without a problem. only complaint is the bathroom has one entry-exit which is off the bedroom. hotel itself is very pretty. several courtyards and several pools with nice landscaping-fountains. hotel has a great water park area that our kids thouroughly enjoyed (as did we!) three water slides wave pool lazy river and a kiddie area. there were more than enough lounge chairs available for everyone. internet is provided as well as access to the fitness area. these and some additional amenities included as part of the daily resort fee. resort fee is now $---day but any water park would charge at least that much for entrance for five people. we had food from the snack bar and from room service-both were good. i would highly recommend this hotel for families with kids.',happy
id39924,' great location from union square in the safe part of san fran. staff were friendly and courteous sharing local places of interest to go. lots of restaurants nearby to eat at. nightlife required getting a taxi.',happy
id39925,' great staff. wonderful rooms that are very large. good location in the downtown area. very nice lobby with a great lobby bar. highly recommended location.',happy
id39926,' i recently spend - days in nyc with my fiance staying at this hotel. on arrival we were impressed by the building lobby etc. check in wasnt very friendly. on first impression of room it wasnt as small as i thought as i read reviews on here. there was a hole in the ceiling above the window where plaster had fallen off and the light above the sink did not work. however this was resolved when we were out on the first day and i informed the girl at reception of the ceiling but i advised changing rooms was not necessary. another negative is that on our second day we were very ill with a vomiting bug not able to get out of bed we ordered - slices of plain toast room service explaining we were sick and this came to $-- for two slices of dry toast. despite the sickness during the trip the hotel was fine in a central location. would recommend it to others but if i were coming back to nyc is stay elsewhere',happy
id39927,' we visited new york for our silver wedding anniversary and were not disappointed. we had a smashing time. i was worried when we arrvied at the hotel as it was not so great outside but inside was fine. it was really clean and the staff were exceptionally helpful and polite. the room was perfectly big enough with a very comfortable kingsize bed and was cleaned each day. the bathroom was spotless with a really hot powerful shower and fresh towels everyday. the dining room was a little bit small but the food was fine and provided a good start to the day. the location of the hotel is fantastic close enough to walk to many attractions & the local train station. only -- mins walk from time square. i left my mobile phone in our room when we left for the uk. the staff were great at getting it back to me so thanks darrell and victor! would definitely recommed this hotel and would visit again.',happy
id39928,' i always assume that people write these reviews to complain however i should have taken the other reviews as a warning to fellow travelers! my experience started rocky with making the reservations: after being told by a front desk manager that i would be able to upgrade to a suite river-view and pay the difference we arrived from sc to find that the manager had never actually booked the room upgrade and that there was no suite available on the day we arrived from the airport. their answer to our problem was to put - people in - different rooms and have us pay full price for the additional room! - seriously!! needless to say i had to adamantly protest with them considering they made the mistake not me. - we finally were able to move to our requested suite the next night (after the previous guests left- -pmish). on top of that - the first two rooms did have a river view looking straight down some -- stories - but the suite did not (it looked at the pool). sure the river walk is over there somewhere but my experience compared to the beautiful photographs from the river-view suites on their website were absolute lies. out of all the wretchedness with the front desk-reservation dept - i must give kudos to the housekeeping staff. they were absolutely wonderful. we had clean towels plenty of coffee and they even hunted down my cell phone charger in the midst of hundreds (lost and found) that was left in the previous room(s) from the initial night of stay. i have stayed in holiday inns since i can remember on childhood family vacations but this was a disgrace. ps - i think something died in the lobby it smelled of sour carpet (even though it was polished tile) for the whole week .',not_happy
id39929,' my wife and spent three nights here recently while on vacation. this is a very nice hotel that is extremely convenient for touring the city. the empire state building macy is times square and penn station are very short walks. access to the subway is right on the corner a few steps from the hotel is front door. one night we took the subway to a play at the nederlander but walked back after the show. the renovation done not too long ago updated the hotel without losing the feel of a historic building. everyone on the staff has great very courteous and professional.',happy
id39930,' this hotel is in the printers row district and was close to the class i had at the jackson st depaul univ campus. my double room was spacious and the bathroom huge lots of room to unpack and be comfortable. i would recommend asking for a higher floor away from street noise. the lobby bar is nice and the front desk and bar staff were very friendly and helpful. i was not feeling up to going out at night looking for dinner which was a sad situation for me as i love chicago and discovering new things each time i go but the hotel restaurant custom house was fantastic. so good that i really didnt mind going again the next night as i felt like i had made my discovery!',happy
id39931,' we like the location. we have stayed here numerous times but had some problems this time. our shower handle was broke. there is no housekeeping available to bring extra towels and blankets. we had problems with people in the parking lot. the police were there about problems in the parking lot.',not_happy
id39932,' we stayed in this hotel for - nights on the last leg of our trip through california and beyond. we started the trip in a sheraton (in anaheim) so it was sort of fitting we ended it in a sheraton as well. the hotel is conveniently located close to the ferry is to alcatraz and within easy reach of most sf districts. the lobby is nice and airy with friendly staff check-in was completed in no time at all. we had a room situated on one of the courtyards which i would definitely recommend because they are seemingly more quiet then the ones located on the street side. bed was amazing and really comfy (always are in sheraton). bathroom was small with a separate room for the shower and toilet but clean and new. parking at the hotel is really expensive ($-- per night) but luckily we knew this beforehand so we chose to return our hire car a few days earlier to save some on the parking. (do tell the check-in desk that you have taken the car out otherwise they will charge for the full stay- worked out fine for us). the housekeeping staff was also very friendly greeting everybody when they came past. our cleaner did a great job working around the mess we slowly created in our room cleaning up all the right bits. there is not really a nice area in the hotel lobby to sit down for a drink the seats are generally not very comfortable there. however this is made up by the seating outside where there are couches around fire pits. these allow you to sit outside for a very long time even if it is not so warm. (which it can be in sf the weather is very changeable with the fog!) the lobby is the only place where you have free wi-fi by the way. i never get why this is only in lobby is specially in a tech city as san fran. this also results in a slow internet speed as the world and his wife uses the same single connection. but this is a general issue not just with sheraton. all-in-all we really enjoyed our stay in this hotel and we were sorry to go after our - days were up.',happy
id39933,' the location of the strand on west --th is excellent for visiting the city. the rooms are okay very good bed bathroom with everything you need (except a showercap but available at the reception) flatscreen tv with a lot of channels safe. but: a very noisy airco and ineffectice when the outside temperature reached more than -- degrees (couldnt go below -- degrees during one night). the airco was noisy in the three rooms we and our relatives occupied and there is nothing you can do about as the fan has only one speed. also a rotten system of minibar: from the moment you touch an item it is automatically on your bill. the rooftop bar is very nice with vieuw on the empire state. there is a breakfast buffet (with little choice) downstairs for those who take a room with breakfast included. but it is in a corner of a meeting room and very uninviting. it is much better to have your breakfast in the restaurant. also cleaning could be better: an hairpin stayed on the floor for three days (and maybe is still there). so: a good hotel that should be very good with a little improvement.',not_happy
id39934,' this hotel is a few blocks from union square. my husband and i arrived on amtrak and it was hot and sticky and i have a huge piece of luggage so we took a cab instead of walking. dont do it just walk! the hotel is really nice inside. the rooms are not huge but it was big enough for us. the bed was super comfortabale! we always bring our own pillows but this hotel is linens were awesome. great place to stay for first timers since we used union station to get around.',happy
id39935,' stayed here during a function in their ball room--this way we could enjoy ourselves at the party without worrying about driving. overall we had a blast--it seemed as if we were in another town on vacation (yet only burned a gallon of gas to get there!) the good--there is lots of good here. this hotel really went all out on the decor and the touches. we had a room with - queen beds. the room is pretty big--had the - beds a table-desk low chest of drawers and - small club chairs. yet it didnt feel packed or claustrophobic. the style was modern--dark-wenge-style woods frosted glass shower & toilet closure. red glass accent in the shower (see the pix). beds were comfortable sheets were nice. great plasma tv on the wall a speaker for you i-pod nice robes towels and toiletries. tv in the bathroom. there is a small safe in the closet. it is about as deep as a checkbook (surprisingly small)--so dont bring all your jewels. the hotel is completely non-smoking and has you sign to agree to a $--- cleaning fee if you smoke in the room. the casino has the typical amount of smoke. didnt open the minibar--the front desk did alert us that it has a sensor and after -- seconds a removed item is automatically billed. the bathroom was amazing--big beautiful (see pix). - sinks lots of towels the shower has - shower heads (though a bit confusing...) big enough for - to easily shower together. (just to save time and water of course.) the lobby was beautiful the living room great and the overall casino is also beautiful (though i dont spend much time there.) all--and i mean everyone we dealt with--of the staff was very pleasant polite and helpful. now the needs a bit of work --nothing was bad at our stay. but some of the service needs polishing to justify this type of hotel. as with the experience of another reviewer we had to wait for our room. we arrived a bit after -pm the check in time but our room was not ready. the front desk attempted to check with housekeeping but was not getting a response. after about an hour the front desk was able to find us a room (since the one we were going in wasnt going to be ready until after -:--)--so it worked out but it does make me wonder if there is a trend on the room check in time. note that check out time is -- am and the buffet (palette) doesnt open until then so we needed to check our bags again. (and they were always quite quick with this service.) the in-room check out (via the tv) indicated i was checked out (which i hadnt done.) when i checked with the concierge it showed i was still checked in--so she checked me out. so id verify if youre using the in-room process. i thought the food in palette was really pretty good given the price ($--)--amazing assortment--loved the lamb chops the sushi was unexpectedly good scallops were good bread very good--etc. only issue is that they dont seem to have enough wait staff. some stations didnt have serving utensils it took about -- minutes to get our water & coffee ordered. but once we got it ordered we had very prompt refills. we had a blast loved the room and the staff was great. like i said none of the needs work items would keep me from returning.',happy
id39936,' i stayed here for two nights on business and i have absolutely no complaints with this hampton inn. location is great. it is right near the convention center which im sure is a big plus for most business travelers. it is also about a -- minute drive from the airport and within easy walking distance to reading terminal market and chinatown. my room wasnt particularly spacious but it was by no means cramped (i was put up in a double room rather than a queen or king). wifi is free. i didnt hear any outdoor or hallway noise. the receptionists were very friendly and helpful and i was almost always greeted whenever i walked in to the lobby. thanks to a flight delay i checked in at almost - a.m. i asked how much a bottle of water would be from the hotel pantry and the receptionist was kind enough to give me one for free. i always appreciate hampton inn when traveling for business. their breakfasts to go are a great idea and very convenient for those of us starting our work days very early. there is no free parking but there is a self-parking lot just down the street. overnight parking costs $---night. overall highly recommended if youre staying for business. if youre coming for a vacation this place is still a good bet. the race vine station (broad line) is just a couple of blocks away or you can easily walk south to city hall where you can the two subway lines and the trolley.',happy
id39937,' two friends and i spent two nights here and was very pleased. we all stayed in one room with two queen beds and there was plenty of room for all of us. the location is only two blocks from grauman is chinese theater the walk of fame and the hollywood highlands (which had great restaurants and shopping). valet parking was $-- per day and well worth it. we did not use our car and walked everywhere. free breakfast was included which was on the fourth floor which was where our room was. the desk clerks were extremely nice and helpful. they recommended places to eat and answered all our questions. internet service worked perfectly plus we noticed a computer open to the public on our floor. only one slight problem - the tv remote would not work - but someone was sent up and he promptly fixed it. despite being in the hubble of downtown hollywood the room was very quiet.',happy
id39938,' we stayed at the huntington for our honeymoon and were not disappointed. we got a really good rate for the room although it was probably one of the cheapest in the hotel as we looked in a few others and they were huge! our room was lovely though massive king bed and lovely decoration. the view from our room (--th floor) was lovely out over the city and it was very quiet. the bathroom was also great with good shower and we did use the spa which was nice and relaxing. the area of the hotel was probably its best asset - it was in a very quiet area on the hill but only a - minute walk to union square (all donwhill!!) then only - blocks from the cable car if you wanted to go to fishermans wharf. overall we really enjoyed our stay and would recommend it for others if you want somewhere a bit special but not at a ridiculous price.',happy
id39939,' new clean hotel for a great price in a terrible location. staff slow and uneager to help with information but will eventually get around to getting you what you need. this is probably due to understaffing. location of hotel is in a neighborhood with high crime adjacent to a bridge that shelters the homeless. there are few restaurants in the area and too far to walk to inner harbor but hotel does provide a shuttle. our car was broken into and window smashed in hotel parking lot that does not contain any securityincluding cameras although the police stated that our car was the --th this month to be broken into in this lot.',not_happy
id39940,' great hotel in a good location.... rooms are clean and tidy although beds are a little soft for my liking.. nice big tv if you want to watch local stuff (only put it on once) coffee making stuff in the room shower did the job always plenty of hot water... shops are just around the corner so ideal for the credit card (not!).. main square for city tours - blocks away.. - bad points (minor in my view). -. breakfast is poor! you get a small box from reception each day with an orange muffin small can of apple juice and a yoghurt.. could do a lot better!! -. the street outside the back of the hotel is smack alley! lots of dodgy looking characters about that could spook someone with a family but they cause no problems.. security downstairs so always feel safe.. overall decent hotel and would stay again if i visited the city...',happy
id39941,' used priceline for the first time and got a great deal. but once we checked into our room it wasnt that great a deal. small room with avg sized bathroom. our bathtub had been renovated but the floor was flimsy which made it tough to balance. breakfast was slow at the restaurant from the time the host checked us in to our waiter giving us our bill. besides the location being decent i would opt to find another hotel like the fairmont.',not_happy
id39942,' my husband & i stayed just one night at henderson is wharf to celebrate our anniversary. even though it was the hottest day of the summer (---f) our room and the lobby were deliciously cool. every staff member we met was friendly and outgoing. they circulated around the lobby to chat with every guest during the complementary hour and breakfast the next day. free parking available from before check-in to well after check-out was a plus. the only suggestion i could make was that even though we werent there to watch tv the screen could have been a little bigger. i have since been told that larger tv is are being ordered for all the guest rooms. plenty of places to eat and festive night life just a short walk away. convenient water taxi to the inner harbor and other attractions.',happy
id39943,' we had a lovely three night stay at the hotel commonwealth. the rooms are beautifully decorated and fully sound proofed. the concierge found a family friendly residential area for us to experience halloween with our nine year old son - the highlight of his stay! they also forwarded some lost items to us in new york for no charge and within two days. even housekeeping made our son feel welcome by replacing his soft toys in a fun arangement on his pillow when making up our room. the eastern standard has become our favourite restaurant and the hotel has easy access to trains buses and is in walking distance to fenway park. we will use this hotel again for our next stay in boston and would recommend it to any-one looking for something a little bit special. thank you to all the staff for making our first ever visit to america so special :) mandy mike and darby',happy
id39944,' this is classed as an hotel but more like a motel did not feel safe at night people hanging around outside your rooms doorlocks broken for entry to parts of the building. barricaded myself in with s-cases chairs etc. lesson to be learnt sorry but never again.',not_happy
id39945,' where to start......when trying to check in after an international long-haul flight there i waited -- minutes was ignored by the woman at the desk who left the desk without any explanation to the - people in the queue waiting to check in and didnt return for about -- minutes. no other staff came to assist. there was no offer to help with our bags and we were given a room at the very end of the corridor (which was dirty with marks all over the walls and the carpet). the window in the room was broken and would not close properly. i had to ring the front desk three times before some one answered and sent a maintenance man up. he tried his best to fix the window but couldnt and a draft continued to come in through the window not to mentione the noise from the street which mean no sleeping pretty much. luckily i had ear plugs from my flight however who wants to have to wear earplugs to sleep when staying at a hotel? there is absolutely no soundproofing whatsoever so if sleep is a prioirty definitely stay elsewhere. there is also no concept of customer service at this hotel for some reason the front desk staff seem to think they have better things to do than be available for guests. the overall attitude was extremely obnoxious and as if they were doing us a favor by just answering the phone! the nightclub was really terrible and might have been an in crowd type place - years ago but was full of try-hards. the rooms are extremely tiny even by ny standards and they are in need of an update (as well as the corridors). go somewhere else!!!!! there are far better places to stay in ny for the same money paid!!!!!',not_happy
id39946,' just returned from staying at the hyatt regency century plaza for a convention july -----th. pricey even at the convention rate but well worth the money. from the time i pulled into the valet parking area until i checked-out the hotel treated us as if we were the most important guests in the hotel. the hotel check-in was great our room wasnt ready but the lady at the desk put a hold on a room with - double beds and we were able to check in within the next hour. our bags were promptly brought to our room by a bell man. the room was wonderful with down duvet covers a table and two chairs (workstation) bedside chair and stand mini-bar (which they emptied for a small fee so we could use the refrig.for our picnic supplies) closet with ironing board safe bathroom wonderful and a coffee maker. we also had a nice view of the pool and mall next door. all rooms have sliding patio doors and a balcony. we felt like we were getting the star treatment. the hotel was able to handle a convention of over ---- people and then turn around the day after and handle a high profile political person staying with them without compromising the convention activities. the hotel was located in a wonderful area -- minutes from hollywood ----- minutes from the grove ----- minutes from beverly center -- minutes from lax. i would definately stay here again and recommend it to others.',happy
id39947,' overall a nice cozy stay. rooms are small and dorm-like but have a pleasant decor and comfortable bed. purified water dispensers with free bottles on every floor - this was a nice touch. friendly staff. hallways very narrow dark and maze-like and bathrooms have absolutely no counter space (odd design feature meant to make the bathroom look larger?). morning room service very difficult to order due to busy phone lines - but menu was good and apparently popular. local restaurant delivery available and can be conveniently charged to your room. secure elevators require key card to access guestroom floors. great restaurant with popular bar accessible from lobby. i was mistakenly placed in smoking room upon arrival - it smelled terrible had small jail-like windows and was tiny. staff moved me to a non-smoking room immediately - room was much larger clean bright and had a large window. overall great for business traveler - very comfy to come back to in the evenings and desk had good setup along with charging station. wireless internet worked fine. not kid-friendly - wouldnt recommend for a family or romantic getaway. would be good for girls shopping weekend. great location and close to tons of shopping and great restaurants.',happy
id39948,' the hallways had an odor that just smelled dirty. the room looked nice but when it was time for bed & we turned down the sheets that was another story. the sheets were dirty had someone is hair on them & a rice crispy in the bed. when i called the front desk the guy said they had other complaints & that the best he could do was to bring us clean sheets for us to put on. no discount no coupon for next time nothing. i think when you pay good money to stay in a hotel it is not too much to ask for clean sheets on a bed not to mention there wasnt any shampoo or conditioner in the bathroom. unless things change a lot i will never stay in another extended stay hotel again.',not_happy
id39949,' the hotel itself was gorgeous. the staff was superb. the room was nice although we did pay a upgrade fee of $-- a night as the room with priceline was only --- sq feet. there is no coffee maker in room. the television is tiny. no pool. you must call for ice and sometimes it can take over -- minutes to be delivered. the room service prices are unreal- $-- for a hamburger. internet service ($-- a night) is from noon to noon. unlike other places where it is a -- hour period. parking will run you $-- a night plus a $- parking tax fee. for luxury i would say this is not a - star hotel such as the hyatt or hilton. it felt like a nightclub with a hotel attached. the bar is packed most nights and the crowd lingers into the small lobby. i would not stay here again.',happy
id39950,' i stayed april --th ---- without looking at reviews. we left this morning with bed bug bites everywhere. location and service is fine but i obviously would not return because they are most definitely infested. also the shower was scorching hot and the only way to fix it was to shut the hot water off completely but that may have been an issue only in the room i stayed in.',not_happy
id39951,' this hotel truly is a hidden gem. very elegant and a great value. i dont plan on staying anywhere else when visiting downtown denver.',happy
id39952,' four members of my book group made a trip to seattle last week. i chose this hotel from the reviews on this site. this is really a very nice property. it begins with an email from the concierge a fee days before to see if you want to see sites need more info to email check in to a very personable member giving us our keys when we arrive. i was a bit worried as when we arrived they told us our room had been changed from a premier queen to two ajoing rooms with - queen bed and one room with a king bed. these connecting rooms were so spacious that we actually could have had more people staying with us. the decor is very nice browns golds neutrals. coffee maker and frig in the room. shower was very nice although actual sliding door to bathroom was hard to pull back but no big deal. they have a very nice pool although only about - feet in depth and hot tub. they also have a water extractor machine to dry your bathing suit! very nice changing area. we did eat breakfast at their restuarant and food was very good and served with a nice presentation. i plan on going up in the summer with my husband for a weekend trip. parking is valet so a bit pricey however seattle parking is a bit pricey without valet service also. i would like to comment that i had to ask a question before arriving at the hotel and emailed the question. i recieved an answer from a joey w within -- hours! i was impressed. i was once again impressed when i thought i left a little bag with some jewelry in my room and called and was directed to a voice box. the next day i had a call from a man (i believe biell) who called to tell me he had spoken to housekeeping etc. and it wasnt found. i told him that i actually had misplaced it myself and had found it in the trunck of my car when i place my suitcase inside. it was very nice to speak to a real person. also i believe the check in personel was stephen also very friendly. i like to give credit to the employees and try to remember their names. great place!',happy
id39953,' i am from dallas but i stayed at this hotel for new years eve so that i wouldnt have to worry about driving home after a night out. when i checked in i was placed on a floor that appeared to be under construction (the floors had plastic wrap on them in the hallway). this was supposed to be a special night out so i was surprised to see the construction. but it wasnt too big of a deal so i let it go. afterwards we came home early morning to find that the elevators were broken. the firemen and police had surrounded the lobby. long story short we were forced to walk up -- flights of stairs because our room was on the --th floor. keep in mind we were in no condition to to be walking up -- flights of staircase especially in a nice dress and heels. half way through i took my heels off. the next morning i woke up with blisters on my feet. i know it wasnt the heels creating blisters because i wear them all the time and have never had blisters from them. i am not one to complain but when i went to the front desk to get a lower discount they took a measly $-- off my rate... my rate was originally $---. so i still had to spend over $--- for an awful stay. i thought it would have been fair to make my rate an even $--- but according the the front desk manager - manny that is all that they can do for me. this was a slap in the face. it is obvious that they truly dont care about their guests.',not_happy
id39954,' brilliant central location and right overthe road from my office. nice to have entrances on both --rd and --th street too. i had a spacious corner room with a view but it took me a minute of fumbling to find the light switch and that leads me to one of my gripes.. the lack of light. v cool for a weekend tryst but not for mid-week business when i need to be able to see what im shaving! the other big problem was wifi - v patchy coverage so in only about --pct of the room could i get a signal on any of my devices. complaining didnt result in anything useful and thisis really not acceptable in a business hotel. otherwise fine.. great shower good bar comfy bed friendly assured service. air-con noisy asti often is in these old converted buildings.. just come here with your lover not your briefcase!',not_happy
id39955,' the hotel is a great almost downtown location and the price is right but thats where the benifits end. my wife and i were traveling for a trade show at the palmer event center (which is right accross the street). we had reserved a queen bed and upon arrival we were given a double or twin bed. they didnt have another room with a queen for us to move into. speaking about the bed it was horrible perhaps the most uncomfortable hotel bed i have ever slept on. the hotel also kinda felt more like a college dorm than a downton austin hotel. but all in all it was ok. the room wasnt nice or fancy but was clean. we had a dish that wasnt clean but the folks at the front desk swapped it out with no problems. they also had soap and shampoo if you ask. i would reccomend this hotel to a friend who was looking for a great rate on an austin hotel and if they were not looking for a - star or higher hotel.',not_happy
id39956,' love the w in seattle but the sf w is small and dated. rooms are very tight decor needs an update. there are many great hotels in sf and it really is not worth the stay here. not horrible just not worth it.',not_happy
id39957,' stayed here for - nights over a weekend in july. the location of the hotel is great right in the loop but during the weekends its pretty dead. all the shops nearby are closed except for the - eleven or walgreens (even all the starbucks were closed). the hotel itself feels somewhat old. the carpets are dark and drabby and one of the elevators stank of puke. our room was very small. we booked a king bedroom for - adults and even the king bed seemed smaller than usual. the bathroom was tiny and could hardly fit - people in it at once. they had tiger print bathrobes (not the standard clean white bathrobes) and i was hesitant to use the robe because i couldnt tell if it was absolutely clean. they also did not offer slippers which i always like at hotel.the one nice thing was that all their toiletries were aveda which was a very nice. the towels were not great -very fibery and i would get all these little white fibers all over my face every time i wiped my faced. the one big tnegative was that they didnt offer free internet-wireless. you had to sign up to their kimpton keep in touch club to get internet and i counldnt tell if i had to pay or not to join. needless to say it was too much work just to figure out how to get free internet access. i would think that by now it should be standard for hotels to provide internet to their guests. however one big plus was that they offered free cocktail hour everyday from ---pm. i think that is the hotel is saving grace. they offered white & red wine strawberry sangria and beer which was really nice. and overall all the hotel staff were very very nice. but would i stay at another kimpton hotel? absolutely not until they upgrade their facilities and offer nicer extras for their guests. id rather spend my hard-earned money elsewhere.',not_happy
id39958,' as someone who enjoys historic hotels i found the san carlos to be a major disappointment. the hotel does have some interesting copper-plated elevator doors but other than that i really saw very little in the way of historic charm or original detail. the public areas are fairly nondescript and do almost nothing to recall the hotel’s heyday. i had no major complaints about my room itself though the bathroom was quite small and the shower had a little sign about unpredictable hot water. i realize that some quirks are inevitable with historic buildings this is really more a question of deferred maintenance and the hotel’s misplaced priorities. the best things i can say about the san carlos are (-) the staff were reasonably friendly (-) there is small outdoor pool that was a nice surprise and (-) the downtown location was very convenient for walking to the convention center. however downtown phoenix is quiet at night with only a sprinkling of shops and restaurants. people coming for a vacation would probably be better-served by staying in one of the more lively resort areas.',not_happy
id39959,' if you want to come to seattle and actually experience what it is like to live in town this is the place to stay. the rooms are converted turn-of-the-century apartments which are quite common in the city. like many of those apartments the hotel has updated and improved the rooms only where necessary but keeping up the mainenance as best as possible while retaining the historic charm. there is a catch; the plumbing is old noisy and unpredictable. i havent had a shower like that since i moved out of my old north tacoma home (c. ----). so many different temperatures such a short amount of time! charming sure but definitely not enjoyable. i would recommend upgrading the plumbing to a modern recirculating hot water system. also the television in the room was old not hd and was clearly wearing out. again this is what living in seattle especially on queen anne is actually like. the flip side of course to the imprefections is the absolutely excellent location. this area of queen anne is one of the most convenient areas in seattle to stay in. restaurants bars shopping entertainment are all very numerous and right around the corner in literally every direction. and although the view of the water and mountains from the front of the hotel is excellent i recommend a short walk up the hill to kerry park for the best view in the city (get your own directions i know you know how; maps.google.com). i will warn you it is a very steep hike up queen anne ave. but well worth it for the view. as a former resident in the neighborhood i can tell you street parking in the area is difficult to say the least. for this reason i utlized the hotel is valet parking extensively. you get in and out privelages but i recommend calling ahead from your room to have your car brought up as it does take a few minutes especially around check-in and check-out times. i found the staff (especially the doorman) to be very attentive. i took more advantage of their services than usual as i was staying at the hotel for my brother is wedding (held off-site) and i was thoroughly impressed. they met every reqeuest and didnt give anyone any grief over any of it. another warning: rooms on the front of the hotel are subject to noise from bar across the street (and just general late-night street noise) that can last into the wee hours of the morning. if you are a light sleeper ask for a room on the back. the catch with that is you dont get the view. personally id rather have the view. the street noise really wasnt bad except for one guy who came out of the bar yelling up a storm at -am. he was gone quickly and i was back asleep. room rates are reasonable. theyre not the cheapest youll find in seattle but for what you get they are reasonable. other reviews complaining seem to be out of touch with what things cost in a city like seattle. ive paid considerably more for rooms in downtown that were not as large and had half the character.',happy
id39960,' we had the opportunity to upgrade to club level for $-- for - nights and it was worth the money. great snacks breakfast drinks and ambience. the restaurants that were located on the -st floor werent open or if they were it was after -pm. very pricey cocktails at the bar. otherwise good stay.',happy
id39961,' i booked the seton hotel for my husband and i as well as for my parents. the night before we left as i was printing documents for check-in and what not i noticed that i had booked two rooms on that had shared bathrooms. i freaked out a bit! when the four of us arrived we were apprehensive about the whole sharing bathrooms with other guests things. we worried for nothing. not once did any of us have to wait to use the restroom or to shower. the hotel was extremely clean and well kept. many rooms have recently been updated and were quite delightful. the front desk staff was so helpful. as we were worrying about sharing bathrooms they checked to see if they could move us to different rooms. in the end we decided just to stay in our original rooms. all in all it was a great deal and face it you dont go to nyc to hang out in the hotel for sleeping it was perfect! oh and if you go check our scotty is diner on lexington. yum!',happy
id39962,' my fiance and i reserved a room here and when we got there the hotel looked run down and when we checked in they told us the pool got closed down by the health board and when we got into our room we had - tv channels the bed was small there were burns on the dresser and lights. just all and all the room was awful. i would not recommend any-one to stay there.',not_happy
id39963,' cant get better for location hotel and cost. very clean rooms stayed in a club room overlooking the pool area very quiet and comfortable. the pool is excellent and is a sun trap about -- degrees warmer than outside the hotel and the heated pool is great. daily grill accessible through the hotel is a very good place to eat and drink.',happy
id39964,' we stayed here through hotwire and got an amazingly low rate- $-- some odd dollars nightly for a - night stay last may. the room they had us in was small and had no view of anything except the wall of the other part of the hotel but it was very clean tastefully decorated and cozy. we had a great vacation walking all over town until we ended up near the planetarium which was where we then turned around and saw the skyline of chicago and were just wow. so anyway the hotel is great the service was great the room was very nice- i would recommend this hotel to anyone though i work at the front desk of a hotel myself and the previous person is comment about how she wasnt able to get adjoining rooms well internet sites dont guarantee things like that anyway- youve got to call the hotel direct and verify things like that. there is a note about that on internet sites as well- no room type-location is guaranteed. - stars out of - for this hotel.',happy
id39965,' i stayed in the towers for a week during the -th of july holiday. having booked a standard room i was upgraded to a quite at check-in which is always a nice treat. decor was of course very traditional but that is one of the reasons i like the hotel. service from all the staff from check-in to the concierge and housekeepers was outstanding. the only small gripe remains the club breakfast area on the --th floor. it is only open for breakfast and afternoon tea. while the afternoon service is great it is so crowded in the morning that it is not easy to enjoy yourself. additional space needs to be added somehow or needs to be relocated to another spot in the hotel.',happy
id39966,' i usually try to stay at hilton properties when traveling. the hampton inn at the charlotte airport is really testing me on this. the side access doors are by keycard only. too bad they dont work. called the manager and got them partially fixed for a few days (maybe -). today neither of my room keys worked and with a staff of four at the front desk it took them half an hour to process the crowd of - people in frot of me. as they prepped a new card for me the duty manager mentioned that the side doors arent working too well. i told him i had given up on their ability to maintain those doors. this place charges top dollar and is not maintained to the level i expect from a hilton property. keep it up and hilton will make a change! my letter to them is next.',not_happy
id39967,' we stayed here as a reasonably-priced san diego hotel close to a lot of great places to visit in the area. big mistake! there were a bunch of teen-aged girl basketball players staying here for a tournament in town. the whole time we were there both day and night the girls (and their chaperones-mothers too some help they were) were going back and forth between their multiple rooms and making a lot of noise in the hallways. all of them closed their security bars (the little levers on the upper parts of their doors) with their doors open so that when their doors would swing shut they would hit the security bars instead of latching. no big deal except that every time one of the relatively-heavy doors was let go it hit the bar and made a loud banging noise. this went on with minimal pauses in between bangs for most of the night and the whole time we were in the room during the days we were there. i called down to the front desk and asked them to please do something about it as we were very tired and needed to get some sleep. the clerk was very nice and said he would take care of it but nothing changed. i finally asked one of the mothers to please quiet down but she just stared back at me and kept on with the noisiness. the message the hotel sent by allowing this behavior to continue uninterrupted is that all other guests are at the mercy of the behavior of the worst-behaved guests whoever they might be. another smaller inconvenience was that one of the lights was burned out in the bathroom. it made it so dim in there i couldnt really see well enough to do normal grooming in the bathroom. on our way out the front door after our first night there i asked the very nice clerk at the front desk to please have someone replace the burned out bulb. he said he would take care of it but it was still burned out as of when we checked out of the hotel the next day. when i first asked about it he said something about not knowing whether they had any light bulbs on hand (???!). when he saw us the next day he asked whether we had been given the bulb he found for us. i said no and he expressed disbelief that the people to whom he had given the bulb hadnt given it to me. it is hard for me to understand why they didnt just change the light bulb. that seems to me like just a normal part of room maintenance. the bottom line for me is that in spite of their very cheerful and pleasant attitudes the people at the front desk were unable to provide assistance with respect to these two issues. i did receive prompt help when i needed to log into their computer to print my boarding pass the morning we checked out which i appreciated. it would have been nice if we could have had a couple of nights sleep and could have relaxed a bit during the day instead of leaving feeling tense and sleep-deprived.',not_happy
id39968,' the laquinta is great for all of the above especially location. downtown chicago and close to the amtrak station. ($- cab ride to and from) clean comfortable and accommodating staff. excellent breakfast included! highly recommend.',happy
id39969,' clean comfortable and close to landmark center. very convenient for restaurants etc. wanted to take lite rail to downtown expensive for all of us to take. this part of the hilton chain so its kept up. outdoor pool was closed because its seasonal only. hot tubs are open though. the continental breakfast had tons of choices.',happy
id39970,' great location and access to downtown restaurants and activities. you have to pay for extras. parking a car is $-- and a motorcycle is $--. internet is also an extra costing you $-- per -- hours. breakfast looks wonderful spread out in buffet fashion but itll cost you minimum $--. each. the staff is great but possibly over does their presence. it would be nice for staff to be a little more obscure in their service. use the concierge-he was very helpful with recommendations for restaurants.',happy
id39971,' went to jacksonville for a weekend trip and stayed at this hotel. i was surprised how clean the hotel was. i felt like i was in a four star hotel. the hotel stay was very quite althoghit is on a busy street. hotel was kind of in a business industrial district where a lot of businesses had closed down. i have to give my thumbs up to the management for keeping the rooms so clean. this hotel did not have a pool but i didnt need one. i will be writing management on how the clean the room was.',happy
id39972,' hotel drisco is an amazing hotel small hotel with a touch of european flare in the center of one of the nicer neighborhoods in san francisco. the staff and service are amazing. the tea and coffee available -- hrs a day in the common area is great and the afternoon wine and cheese tasting cant be beat. it is also a very small hotel and in a matter of a few days we got to know the hotel manager and various guests well all very polite. while i wouldnt recommend it for most my wife and i enjoy walking and we were able to see almost every major attraction in san francisco and experience a lot of fine dining without ever having to take a taxi.',happy
id39973,' we stayed at this hotel for one night in july ---- so that we could see memphis visit graceland and keep travelling north. we had reserved a - queen bed suite with a pull-out sofa since there were - adults in our party. we arrived around -pm on a saturday night and were given our room. after unloading all of our luggage and starting to leave for dinner one of us sat down on the pull out twin bed from the sofa and fell all the way through to the floor. there were no springs underneath! thankfully no one was hurt and we proceeded to the front desk to ask for another room. we were given another room and went to dinner before we repacked up and moved our stuff. once we got back at --p and loaded up our stuff to move we realized they had given us a room directly across from the elevator and next door to the ice-soda machines. we were too exhausted at this point to move again. then we realized we had no sheets for the pull-out sofa and were told we had to come down to the front desk to get them as there was no one to help the front desk lady. (really? no one?) then we realized we had no towels and so we went back to the room we had left and moved those since we knew we would once again have to go help ourselves at the front desk. as we tried to sleep we realized our air conditioner was old and made a horrible rattling noise whenever the compressor kicked on. let is just say it was not a great experience and we were quite exhausted the next day. all of this for $----night plus $---night for parking. ugh. the location is great and the carriages and pedestrian streets are wonderful at night. but there is no way i would try this hotel again. not at this location.',not_happy
id39974,' we have just spent two nights at the hotel elysee to celebrate our anniversary on our first ever trip to new york. what a find! the hotel management kindly upgraded us to a suite which was beautiful roomy and superbly comfortable. this was the third hotel we stayed in while we were in manhattan and it was superior in both value and service. we really appreciated the -nd floor facilities and the staff were always friendly and helpful. we were easily able to walk to our broadway show fabulous restaurants and central park. thank you for our memorable anniversary.',happy
id39975,' if i could rate this place a zero i would! i booked my stay here mostly on the basis of the tripadvisor and yelp reviews. boy was that a bad idea! who is writing these glowing reviews on tripadvisor? obviously travelers that dont expect much from their accommodations! i wasnt expecting the four season here but i expected something better than i got. yes this place is reasonable. but it is awful! the rooms are tiny the size of a closet. the cleanliness left much to be desired. the doors are paper thin with huge gaps underneath. what that means is that you hear everything going on outside your door (and on the whole floor). the worst part of it was the frat house or dorm room environment. i was constantly woken up by rowdy revelers coming back at all hours of the night. there was a group of particularly rowdy british revelers that were simply over the top. they were completely inconsiderate of others and came back to the hotel around -:--am making all sorts of noise. i consider myself fairly hip and went into this with an open mind. unfortunately this was one of my worst hotel stays ever.',not_happy
id39976,' the room was large and clean the view was great and the staff helpful - and they have proper clothes hangers and space to hang them in. all as would be expected in a five star hotel in a major city. prices also are as expected on the high side. we got what we paid for no more but also no less. our only gripe in that respect was the price for a modest breakfast. -- dollars for a bowl of cereals and some fruit is a bit over the top.',happy
id39977,' we drove from new york on a last minute two night stay. the hotel is clean - spotless. most of the staff is unfriendly except two front desk individuals who went out of their way to assist us. we left a note after the first night and asked for extra coffee. we received none. we received no replacement sugar nor did we receive a clean coffee cup in the morning. the furniture was too large for the space of the room. i constantly banged my knee on the couch and had minimal space between my side of the bed and and the wall. freezer worked very well refrigerator was average. hotel is behind a shopping plaza. signs everywhere to guard your belongings and not to leave electronics in your car. our car was fine. no issues. we asked about the neighborhood and was told that about ten blocks away it gets sketchy. we live in nyc so for us the neightborhood was typical of some in our boroughs. pool closes at -- pm. the only shuttle is to the subway. can walk it about three blocks. if you can book a hotel nearer to the city go ahead we could not due to last minute planning. given marriott is reputation we were disappointed.',not_happy
id39978,' ive stayed in this hotel for - nights during christmas time and it was chaotic! the things are were good: -. my room was in --d floor and i didnt hear any noise of course there is some noise but its nothing that u cant stand. -. bedroom was comfy negative -. luggage boys are very annoying always wants money for everything too friendly too fake. every single time he used to pick up the bag of shopping on the end would say his name and let us now that he deserves a dollar totally annoying -. the bathroom needed renovation was really bad made shower was broken -. cleaning was average: the cleaning lady just left shampoo soap body butter once in - days although i had already finished it..had to call during - days - to the reception to ask to bring bathroom stuff. -. very expensive minibar and food in the hotel. there is a charge of one thing than another on the end for the cup of coffee you put pay --$ plus --$tax some other charges and so on -. location is really annoying..too many ppl a big confusion everyone pushing everyone',not_happy
id39979,' when i made reservations at the hyatt i was verry excited about the looks of it. i travelled from st.loius and was planning on staying there for one night there was a convention in town and many peopple were attendending it. so i rellied on this hotel to give me a place to stay. when i got there they told me they had given my room to someone i was furious had no place to stay and had already payed a deposite! i ended up staying in a low class motel but that i would overall rate so much better!',not_happy
id39980,' the price was good we figured it is only one night and the outside looks ok but they are doing renovation and the restaurant is in the middle of the lobby. the hotel has - wings with it is own set of elevators and the hotel employee at check in didnt bother to tell us which elevator to take. the parking is horrendous. we had to walk around the hotel to get to the front or back door. we asked for a no smoking room and didnt get it. the only friendly employee was the guy at the parking hut. he was able to give us directions to where we wanted to go. do not stay here unless you only have $-- to spare.',not_happy
id39981,' what can you say two blocks from times square. room was decent but lacked a mini fridge and i felt as if the bed was tilted to the right. not the most comfortable bed i have slept in and the amount i paid for this room was outragous due to fashion week. breakfast in the morning was a zoo and i left and went looking for a starbucks. one major let down was my schedule changed and i needed to extend my room by one night and i found the front desk to be not helpful at all. the gentleman who i spoke with in the morning said he could not authorize the additional night at the same rate ($---!) and the assistant manager would call my cell. never heard from the assistant manager checked out and found a very nice doubletree for $-- more! (next review) so the price is high the room is acceptable and nothing to go crazy over but the location is incredible.',not_happy
id39982,' stayed prior to a flight out of ohare. i didnt have high expectations of an airport hotel. the service was excellent: we received a rollaway and a large king suite and free breakfast for - with our hilton honors membership. the room was spacious good condition very clean. quiet - which was totally unexpected. comfortable beds even the roll away. fridge in room. the breakfast was the best hotel breakfast weve ever had - nice assortment fresh (unique) fruits hot items (at a slight additional charge). service in the restaurant a little sluggish when it came to the bill - overcharged for a -rd hot breakfast then had a little trouble getting a credit. convenient to the airport - just walked across the street. absolutely no complaints!',happy
id39983,' my wife and i stayed here for a couple of days last week participating in a bridge tournament at the hotel. . the hotel room was clean and the housekeeping was good. free internet and free covered parking. the service in the restaurant was pretty bad since everyone came to eat at the same time. the parking spaces are very narrow and one day i could not get into my car because the guy next to me was too close. the staff at the front desk was helpful and friendly. i would stay here again under similar circumstances. there were a couple of nice restaurants right across the small street ( easily within walking distance ).',not_happy
id39984,' i just returned from a one night stay on business in memphis and was booked into the madison by the company travel agent. it was about the nicest hotel i have ever visited. (even surpasses the st. regis in ny and the langham in london). beautiful elegant in a very relaxed way great linens and other appointments and as spotlessly clean as any hotel i have ever visited. the staff though is what really makes it such a great experience. each and every one was top notch--true genuine southern warmth and helpfulness and knowledgeable. knew everything from a great place for southern cooking for lunch and fine dining choices. even the late night cheeseburger was outstanding timely and hot. the location cant be beat--about a block off the mississippi river a couple of blocks from beale st. and still absolutely quiet. we checked in just after our morning flight arrived--by around --. no problem. in fact the front desk staff didnt think the room the travel agent reserved was as nice as another they had to offer so they took the initiative to swap the room. then directed us to several choices for lunch representing a range of restaurants. the valet had our car when asked for no delays. great directions to the quickest way to our destinations. late night room service which rarely goes well did. great prompt service--food arrived before promised just perfect. after a night in the previous city with a cancelled reservation and kind of seedy room with a little musty smell and the next night a promise that the room as ready when we called from the airport only to discover not so when we tried to check in well it is nice to come across the hotel that works and provides such a wonderful experience. the staff is a treasure. i hope they are well paid.',happy
id39985,' my husband and i stayed at the w san francisco on a sat night on a sold out night-weekend. yet we received the same amount of care attentiveness and service that weve experienced when we were one of few hotels guests. we were put into an incredibly large beautiful suite on a very high floor with the most amazing views of the sf skyline! the hotel bar was hot and hopping the hotel is location was perfectly central and the bed was amazingly comfortable. it was a perfect night in the most beautiful romantic city in the u.s.!!! we highly recommend it! angela landgraf',happy
id39986,' the faded glory of what used to be a decent hotel is not enough to make up for the lack of amenities and run-down facilities. unless you are deaf the noise of the running water in a utilities column positioned in a corner of the room will keep you awake. the breakfast area looks and feels like feeding time at the zoo - and the fruit compote is fermented because it is prepared the night before and guaranteed to free you from any constipated condition you may have suffered from. there are better work-out rooms at county jail and the bathroom is so minimal that lilliputians would feel claustrophobic. and all that comfort and luxury come at an overinflated price. any value relationship that might be inferred from the precious stone name of the hotel is purely coincidental and misleading. lump of coal hotel would be a better name. to add insult to injury - they charge for the use of computers whose location affords zero privacy.',not_happy
id39987,' i recently traded in some starwood points so my son and i could have guys weekend at the inner harbor. the location cannot be beat. the hotel is about - minutes away from the baltimore museum side of the harbor so you arrive next to the main buildings water taxi and tour boats. the staff is very friendly and helpful. the room and bathroom were very clean. bed was very comfortable and room layout was quite good (easy to walk around unpack etc.). keep in mind this is a sheraton not a westin w or st. regis. it is a workaday hotel. our room was very clean but there was a noticeable stain on the carpet. the bathtub was fine but i would not let my son (he is -) bathe in it. the pool was more of a large hot tub than a pool though the fitness center looked fairly decent. i would not hesitate to stay here again.',happy
id39988,' absolutely wonderful hotel clean nice rooms super friendly and accommodating staff. one of the best views in dallas i cant say enough good things. i would recommend this hotel any time. i will be back!!!',happy
id39989,' i echo recent comments that this is a pretty good place. the bathtub drain was blocked when we first got there but repaired the next morning. internet was slow when all guests were there likely since many of them were at the geophysicist is conference and heavy users of laptops-internet. that is about all i have bad to say and those are minor things. i did eat in the sports bar on the last night and it was fine. the polk street area offers a lot of other options (plus there is the gem in the rough of tommy is joynt on van ness). as mentioned the new village cafe is a good breakfast choice much cheaper than the hotel itself. i found all staff i dealt with very friendly but the bell captain seemed hard to find at times.',happy
id39990,' yet another wonderful hotel of super - group. the service was wonderful and so were the rooms. i dint really get to sleep much and the bed was just a little bit lumpy but apart from from that it was really worth the money.',happy
id39991,' we stayed for - nights during july. great room - very spacious clean and attractive. bathroom with bath and really good shower. ceiling fan and opening eindow were better than air conditining. only -- minute brisk walk to union square. hepful staff. clean coin opearted laundromat next door. only disappointment was the continental breakfast included in our tarrif - unrefrigerated yoghurt a can of fruit nasty packaged danish pastry and a bottle of juice.',happy
id39992,' i work for hilton too and when i book the reservation usually states whether i am an employee or not. so i was expecting to not be treated as well as regualr guests but to my surprise i was welcomed so warmly! alexander at the front desk treated me so well and made sure i was comfortable throughout my entire stay. the bellmen were very eager to assist me and my friends with our luggage and were efficient when getting our car from the garage. it was the smoothest stay i have ever had!! i was seriously impressed and will always stay at this hotel if possible!!!!!',happy
id39993,' stayed for a conference for three days. room - small everything worked as it was supposed to bed was fair and the bathroom was certainly clean. no wireless internet. lobby - rather underwhelming for a major hotel in downtown chicago. lobby bar - absolutely horrific service. waited for service for over half an hour and the waitress could not get the order right after a few tries. manager on duty was marginally effective. check in - no way to leave the car at the entrance or around it for check in either valet park for an arm and a leg or use a parking garage next door. location - certainly central being right in the middle of michigan ave outside the loop overall - adequate but rather disappointing considering that this is one of the major downtown hotels.',not_happy
id39994,' my wife and i have made new york city an annual event for the first week in december for the last - years. having stayed in large hotels before this year for the other stays a friend recommended this boutique hotel this year saying that it is very nice and small enough to avoid waits for anything. the location is excellent for shopping and shows. the staff is incredibly friendly and helpful. the rooms are quiet and the bed is excellent. we will be back in ----!!!',happy
id39995,' your average usa motel. great value for money. nice comfortable room. clean. why pay any more?!',not_happy
id39996,' great location. close to all the fabulous shops of the magnificant mile. close to navy pier .',not_happy
id39997,' nobody stays at the chelsea for the rooms or the dreary midtown location - it is the history that attracts. dylan thomas went out from here to drink himself to death andy warhol filmed the chelsea girls and sid vicious murdered his girlfriend nancy spungen in room ---. our room at the rear was plain small and shabby. by all accounts the rooms at the front are the most desirable and difficult to get. there are many long term residents and there appeared to be a small religious cult in residence on our floor. the corridors are wide gloomy and mysterious and reception is full of art contributed by residents. staff were friendly and helpful. the building itself is a beautiful piece of architecture and there was an excellent spanish seafood restaurant next door.',happy
id39998,' adjacent to the --th street walking mall and a -- minute walk to coors field the place is located close to many great restaurants and things to do... lobby is well laid out with a starbucks just outside. rooms are very clean and good-sized. decent gym and indoor pool. if you go you must try biker jim is dogs... never had rattlesnake pheasant buffalo dogs? they have it at jim is just. -- minute walk... really good dogs! also try sams #- on curtis... massive and good breakfasts!',happy
id39999,' we paid half what the hotel website was asking through hotwire making this a good deal. the hotel is nice enough -- warranting the - and --- stars. there wasnt an in-room refrigerator and the vending machine only took credit cards. (!) the on-site gift shop had a fine selection of snacks and cold drinks and was open -am---pm. we werent bothered by the noise and the staff was very accomodating. i was able to do an early check-in and a late check-out. warning... it is at the top of a hill if you are walking. im glad i didnt have a car i would have hated the $-- parking charge.',happy
id40000,' good location but expensive and our room wasnt clean and smelled horrendous. glad we were only there one night.',not_happy
id40001,' perfect location if you love the market this is the place to stay just walk to get breakfast or lunch and bring it back to the room or enjoy it on the roof top patio. this is now my hotel of choice when in seattle.',happy
id40002,' i am a spg platinum member so i expect the best from westin sheraton w and luxury collection hotels. that is not always the case. then as with the westin river walk i was surprised on how far and above this place takes customer service. the concierge ron silva is in short amazing! he attended to every detail of our visit got us into restaurants which do not accept reservations and followed-up the next day to ensure we had been pleased with his recommendations. as a note to any hotel management reading this...you should meet this guy and take notes. his service is unparalleled. and the hotel? amazing. the location could not be any better directly on the river walk. the rooms were clean crisp and service from housekeeping was superb. this hotel marked my --th night in a westin this year. that is why i keep coming back. westin river walk and ron silva: aaa+++',happy
id40003,' we spent - nights in august in boston staying at the jurys. we had booked the hotel through a travel agent. upon arrival we were notified that we had been upgraded into a larger room. the room was very comfy and big enough to be in with three as we were travelling with our teen daughter. overall we enjoyed staying at the jurys however it was not flawless. the lobby area was less than inviting the bar was nothing you would go to a second time. housekeeping was not as we had expected. what makes it a great experience though is the location in back bay. we would certainly consider coming back.',happy
id40004,' vintage pier cottages nothing like it anywhere. would definitely stay again and recommend as well. we took a great cottage near the end of the pier. only things to think about the cottages do move-shake ---- from the waves but once you get used to fine (i made a comment that we wouldnt know if there was an earthquake and literally - min later an alert on my iphone said there was one in devore!!!) and the waves can be a bit constant and loud at times. but you go here for that experience anyway. clean nicely kept great location great view cant say enough nice things. no amenities but who needs them no room service etc except housekeeping and that was great. our own private deck. location is great but this is real beach-town vs resort. worth the getaway. great restaurants and bars within walking distance. service is minimal staff is nice. free wi-fi. very unique.',happy
id40005,' yes it is a w hotel and it is undoubtedly one of the hippest hotels in chicago and yes it offers a stunning view of lake michigan and yes the rooms are decorated in such a way that you feel like you live in a lounge bar. if these are the things youre looking for then go for it. but if youre like me someone who also needs top quality attentive services then youll be supremely disappointed. perhaps me and my wife need to be reminded that the word hip is mutually exclusive with the word service .',not_happy
id40006,' hotel was just too large for my comfort. i did not see any security or cameras in the hotel or especially in the parking garage which is easily accesible to anyone from the street. the staff is very friendly and professional especially the front desk. which i had to visit several times as my hotel key refused to work - straight days. very frustrating. no maid service for - day which left us with no clean towels or toilet paper. really unacceptable. the room with very spacious and the beds very comfortable. it is pet friendly. easy access to dart light rail although i didnt use it as i rented a car. parking is $-- daily. no free wi-fi in the rooms but it is in the business center. my family and i stayed for - days at this hotel for a sporting competition and we will be returning to dallas next month. i will be making reservations at another hotel.',not_happy
id40007,' stayed in the grand hyatt for - nights over memorial day weekend. great location. easy to get to grand central station is right next door. plenty of food choices. close to times square and most tourist activities. rooms are average size with okay air conditioning. plenty of elevators and a nice fitness facility. beds are great! overall generally clean. service is another matter! had to complain twice to the front desk to get our slow draining bathtub fixed. once fixed housekeeping never cleaned the bathroom floor. ran out of hot water on saturday morning and had a lukewarm shower. my friend needed a pair of trousers cleaned. hotel did not offer saturday cleaning services. the concierge directed her across town to the hotel is dry cleaners when there were many closer to the hotel. overall expected more service from a hyatt hotel.',not_happy
id40008,' stayed for an exhibition at mccormick place. the location a block from michigan avenue and the chicago river is fantastic. modern style room with nice linens etc. close enough to run by the lake and one of our party used the gym and liked it.',happy
id40009,' for what they cost you expect a bunch more. your paying for location not quality. it feels like a hotel for conventions not families. if you have to be next to the kodak theater this is great . you walk - minute and you are in it. i was not impressed.',not_happy
id40010,' stayed for - nights june ---- in an oversized double. the space was great - - double beds plus an l-shaped couch that our - year old slept on. room was located in a corner and it felt like a tomb - completely dark and depressing even with the shade open. despite the fact that this hotel looks new from the outside the furnishings in the room were worn and in need of an update. the pool was nice and the valet and bellboy were wonderful. the concierge was not helpful at all. knuckles is overpriced with a limited menu. the rate for this room was pricey. you can definitely stay in a nicer hotel in union square for less. at first the area felt a little seedy but we quickly realized that it was the best location for us with our - kids to have access to the piers restaurants attractions etc. we walked everywhere except to union square where we rode the cable car.',not_happy
id40011,' sister and i spent - nights here. room is well appointed. large king bed with good quality linen. we never felt like we were sharing the bed with another person. plenty of pillows and throws. cable tv comes with room includes hbo food network tnt espn etc. water pressure is so so strong i kid you not i remember thinking to myself in the shower omg how much water is this costing the city. the first set of towels was very weird leaving fabric fibers on our hair and shirt and everything in between. like they overdid the fabric softener or something?! when housekeeping made the room and brought in more towels they were a more normal bunch. our room was on the --th floor elevators were fast and efficient never had to wait for one more than a few seconds. you could hear your neighbors a little bit in the hallway or if their shower is running. but it is not a big deal. we got a really good rate on quikbook.com so it made everything ever sweeter!',happy
id40012,' great value for sf! no this is not the hilton. it is the classic old hotel that has been reworked over the years. rooms-bath are small by midwest american standards but would be right on the mark if you were traveling thru europe. linen service was great. rooms were clean. paint was showing some wear in bath room but crews were busy reworking rooms on our floor. front desk staff was more than happy to help when asked but were quiet and reserved otherwise. two blocks from great shopping. nice little breakfast-lunch place next door. if you want to live in this room you should probably look else where. if you want a room to sleep in after a long day of site seeing and shopping this is the place. and at --- the hilton price i would return.',not_happy
id40013,' before reading my review please read: “double tree - double trouble”- december - ---- “mediocre hotel at best”- november -- ---- “a little dated but overall not too bad”- november -- ---- “old and expensive”- november - ---- many more…… all the reviews i mentioned above speak the truth and summarize my last - visits at this hotel. me and wife and kids (--yrs & -yrs) had been coming to this hotel for the past --- years because of the “value” of being near the galleria and the “spacious” rooms to let the kids have space (parents you know how valuable that is). as the stays increased we started to notice all the things mentioned in the reviews above enough where it was right in front of our faces. proximity to the galleria spacious rooms and warm cookies will not fool us again. in ---- we stayed there - times (march & christmas). in the march visit we had to move rooms due to outside room noise from neighboring room and loud mechanical elevator noise. we were going to be moved to a room father away from the elevator but i decided to upgrade to a higher floor that includes a breakfast. for asking i was harassed by the staff member michael (which the review below my raves about) because he thought i was trying to get the upgrade for free. he also assumed the i was with another family due to my skin color and asked if i can translate what that guess was saying. long story short for that visit i paid for the upgrade complained to the manager on duty and they sent a bunch of cookies with a written apologize from michael to our room. cookie = no problems we recently came back from our latest and final stay there. this time we were moved rooms @--pm because our room locked us in and their wasn’t a way out. mind you the kids are asleep and we had already made ourselves comfortable. i got a call saying that a bell guy was coming up with a key and wondered if we needed help. really? it almost seemed as though we were an inconvenience to the hotel staff because their room door locked us in. no apology nothing except the bell guy knocking on the door and handing me a key to the next room. next morning we wake up and there is no hot water to take showers (houston temp that morning -- degrees). so instead of calling i get dressed and head downstairs. - front staff just waiting and another helping someone and has someone waiting. i go to the guy and tell him my issues from the night before and the no hot water (no apology) and he said that he knew and that some floors were also experiencing the same thing. i told him i wasn’t satisfied with his answer or service and wanted to speak to the manager. he said i needed to wait in line behind the other - guest. when i get in line the guest waiting also said they had the same issue and she was going to ask for her day to be complimented. sure enough the manager complied to her wish. when it was my turn she said she couldn’t do the same thing and could only take care of my parking fee for that day and the room service i order for my son. long story short (i have to stop writing as i’m getting upset of the mistreatment my family received) doubletree guest suites at the galleria is an older hotel (with a nice front to cover the inside negligence so don’t get fooled) which has big guest rooms and within walking distance to the galleria. i would not recommend this hotel to anyone anymore there are other hotels in the area with the same features or better. if you’re a believer of “you get what you pay for” then believe it now and spend the little bit extra to find avoid everything others and i mention in our reviews.',not_happy
id40014,' i am so in love with this hotel. it is charming down to earth beautiful flowers every where and an amazing view of the ocean. i felt like i was in a different country. the front desk guy was very friendly. they offered us a complimentary bottle of wine. everything was clean and had all the amenities i needed down to make up wipes-removers for the ladies. if i could do my vacation over i would plan on staying in the hotel relaxing instead of touring the city. i love that they had comfy lounge chairs everywhere and a fire pit to encourage guests to gather outside and enjoy the ocean. i love that when i opened my bedroom window i could hear the sound of the ocean waves. falling asleep to that was amazing. i love that parking and wifi were free. i love the leather couch in the living room of the - bedroom suite i stayed in. i love the decor of the place in general. i would definitely come back to this hotel again!',happy
id40015,' my husband and i spent a - day weekend with - nights at the palmer house. we used priceline and for a cost under --.-- a night we coudlnt have found anything close to this hotel at that price. the hotel lobby truly is gorgeous in its character of old chicago. we requested a king bed which we got at check in. --th floor. very friendly front desk staff and concierge service. we did get a small room. but it was fine for the short while we spent in it. no view as it just looked across the way into the next wing of rooms. bathroom....when people say small i guess i didnt believe how small. the area in front of the sink is exactly -x-. we counted the tiles:) in order to close the door you have to literally slide between the toilet and tub in the -- inch space between the two. so...if you need space or are a bit fluffy this wouldnt be the bathroom for you...think airplane size. we did have plenty of hot water and good pressure in the shower-tub. no space to store toilitries but there is a large clothes closet (as big as the bathroom) with shelves and plenty of space for everything. two out of the - drawers open in the tv stand for more storage. a desk and two nightstands. that is it furniture wise. clean room! the bar in the lobby is fun to people watch. wine..$-.--. beer..-.--. not bad for a hotel. try their kobe sliders....yum! went down to starbucks for morning coffee each day. the corner bakery is right next door for good lunch sandwiches-salads sweet rolls breakfast sandwiches etc too. location is the highlight as everything is in walking distance. parks river shopping restaurants. took the city bus straight to shedd from stop right outside hotel. would we stay again? yes. for a longer stay might want to try the tower rooms where the rooms are larger. but then wed have to weigh the cost difference.',happy
id40016,' hotel was great however didnt enjoy la at all. large spacious room with great breakfast everyday - lots of choice with pancakes waffles crispy bacon. all the standard american options. location was okay. we were told that we could walk to the beverley wilshire as we were going there for dinner. we set off to only find quite quickly that it was a little way to go especially when your walking down a busy road in heels. the hotel saw how we were dressed and still sent us on our way. being a family of three the hotel should really of just got us a taxi. in fairness we learnt quite quickly that nothing in beverley hills is really walking distance. hotel taxis are cheap so we often just went with them. a trip around the celebrity hosues is fun when you are travelling with kids too!',not_happy
id40017,' stayed here while visting upenn with our daughter. had - rooms as our younger son was also with us. the rooms were ok but the kids room smelled like cigar smoke even though it was supposed to be non smoking. the restaurant downstairs was incredibly slow with breakfast even though there was only one other table.',not_happy
id40018,' the minute we stepped off the elevator we noticed the chemical like odour. it was worse in our room so much so we had to pry open the window to sleep. if you have any sensitivity to chemicals (probably pesticide) do not stay at this hotel. this hotel does not deserve the four star rating.',not_happy
id40019,' this place is just a mess. the management just doesnt seem to be able to keep it together. my room wasnt ready until after -:--pm on the first day of my stay. the vending machines were broken on every other floor of the place. the desk attendant lost her cool when guest after guest became angry about their rooms not being ready. she even started slamming doors and office equipment. on day two my room was sorta clean. the housekeeping staff didnt bother cleaning the commode the bathroom floor or the coffee machine. this place just disappointed me--i expected more of a name brand. even the little things like making you get a card to gain access to the wireless even though it is included in the price of the room--what a pain.',not_happy
id40020,' my mom sister and i came to san diego for my sister is --th birthday. i chose the pacific terrace specifically because of positive user reviews. we were not disappointed! the hotel was beautiful and everyone was helpful and friendly. our room was upgraded at check-in and the view we had from our balcony was unbelievable. we all loved the robes and slippers that were provided. the bathroom was exceptionally large and it was very easy for the - of us to get ready in the mornings. we asked for a taxi and we were provided with a driver that worked for the hotel. carlos made our trip even more enjoyable and gave us first rate service with a smile! the pacific terrace is a very special place. we all plan to come back again.',happy
id40021,' nice location within walking distance of walters art museum and good restaurants. room itself was spacious and quiet but housekeeping was lax. never got additional cups or tea bags despite asking for two days. housekeeper is large full garbage bag was left open in public hall for -- hours. kind of gross. and plumbing was very hard to control. water in shower and sink was scalding despite how cool we set it.',not_happy
id40022,' large and lovely room with comfortable beds. situated in the lively dupond neighborhood within walking distance of the metro. the only downside was the expensive internet access and difficult to hear desk clerk.',happy
id40023,' sub-par hotel and staff. if you like courtesy and helpfulness dont stay here! if you like having to call back repeatedly to see if you can check in only one hour early if you like stained carpeting if you like the staff to throw away brand new bottles of face and hair products accidently left less than -- hours after your stay and if you like less than friendly employees i encourage you to stay here. way too much money for this kind of experience.',not_happy
id40024,' loved this hotel. good restaurant great location to sites-businesses super cool bathtubs clean gym business center and super friendly staff. i would definitely stay here again. walked to the space needle pike street market shopping wharf and underground tour. and convenient to local businesses and hospitals as well.',happy
id40025,' we got this hotel through an online offer so we paid a lot less than the advertised rate. for what we paid we were happy enough. pros: - it is located right next to a subway station (including an express line) so it is really easy to get anywhere in manhattan. - lots of places to eat in the local area. - the bed was huuuge and very comfortable. cons: - the girl on reception was incredibly rude - the gym they advertise on their website actually just consists of three machines surrounded by mirrors to make it look bigger - when the lift was working (rare) we had to wait at least - minutes every time for it (we once waited -- minutes and then gave up and walked down the - flights of stairs. when we got to the lobby there was a sign up saying the lift was out of order...they just hadnt bothered putting any signs up on the other floors!) - wifi connection is pretty dodgy (no connection in our bedroom) - the heating in the bedroom was really noisy which sometimes made it difficult to get to sleep. although there are a lot more cons than pros if youre looking for a cheap no-frills but clean and well-located place to stay then this hotel does the job (nothing more nothing less).',not_happy
id40026,' the hotel was absolutely horrendous. i stayed on the same floor that people with monkeys (for a local film shoot) were staying. the hallway smelled like feces and the monkeys were noisy. when i called to complain to security they were the rudest people i have ever spoken to in the hotel industry. next time i will stay at the boston harbor hotel or the intercontinental. definitely not worth the price.',not_happy
id40027,' the phoenix park is conveniently located near the senate office building near the capitol. the hotel has an old-world feel and very friendly staff. the hotel restaurant the dubliner was good. i highly recommend this hotel.',happy
id40028,' someone wrote that the exercise room is filthy; theyre right. about -- years ago i could see how this hotel could have been a really nice place to stay but there is some wear and tear. for example the old cold-metal-damp windows in the hotel rooms. in addition my room was on the -th floor looking out to the denver skyline but the outside window was so dirty. another example is the doors in the rooms that open up into the other rooms: old school and out-dated; not to mention noisy. on a good note though the loge has a nice menu and beer selection. one night i had to ship a package fedex and within minutes someone was at my door with a tape-gun; very helpful. i would stay here again if i had to; i just think little things could be improved to maintain a competitive edge over neighboring hotels that is all.',not_happy
id40029,' if someone wanted to design a hotel with a satanic theme then i think they would use the sls as their model. from the all red-lit elevator lobby to the pictures of horse heads on the chairs to the dimly lit pool table on each floor and the all-mirrored rooms with poor lighting the hotel gives off the vibe that you are somewhere other-wordly (and not necessarily in a good way.) with all that in mind we still had a nice stay; the beds were great the location was pretty central and the staff was very helpful. this place is quite an la scene; especially the rooftop pool on a saturday afternoon with thumping nightclub music and lots of teeny tiny bikinis and posing would-be hollywood types. i enjoyed it in the same way you enjoy going to the zoo; it was fun to observe how other primates behave in a different habitat. with all this criticism i am still glad we stayed there; it was quite an experience. im not sure id go back but i would recommend it to anyone wanting a real taste of la.',happy
id40030,' the baldwin hotel was the perfect choice for our recent trip to san francisco. it was very clean quaint and affordable. in a city that is very pricey from it is stores to luxury hotels it was the perfect no frills hotel. it was located right outside the entrance to china town a few blocks from the bart station trolleys streetcars or buses. we would definitely stay there again if we ever return to san francisco.',happy
id40031,' nice hotel but old. the biggest issue is that the walls are quite thin and you can hear people speaking in the next room. on the plus side it is only a few miles from the airport. the food is good and the gym is new (very nice). i also went for a run down by the water which is quite close. staff is hard working polite and do care about your stay.',not_happy
id40032,' we stayed here for our first visit to seattle just a couple of days before christmas. i booked here after reading reviews. we were not disappointed. we were greeted with - glasses of prosecco upon arrival. valet (miles) took care of our luggage showed us all room features and answered any question we had. he brought us ice ipod cables and two complimentary local microbrews as a welcome to the northwest. he even left a handwritten welcome note for us. concierge ben and matty(?) made several reservations for us. they were both extremely pleasant and patient with us (we made a couple of changes) always made us feel that they were there to help us. same experience in the hotel bar and restaurant very pleasant staff. we had dinner drinks and breakfast at boka i normally avoid the hotel restaurant. seattle has great food choices. we enjoyed our - day stay and hotel ---- was a large part of that. when we come back we will definitely look to stay here again!!',happy
id40033,' i reserved via the hotel website about - months prior to my check-in where i indicated my expected arrival time (-- am). i arrived promptly at -- am and although i knew that check-in was officially at - pm i thought that i could already get a room. i was informed that there was no room available at that time especially since the hotel was busy with guests the day before. so they had me stow my luggage in the meantime while i explored the city. by - pm i was ready to turn in and i was given an -th floor queen room at the back side so it would be away from the street noise. it was a different room layout than the last time that i was there (-th floor). the sink with mirror and light was near the the bed not in the bathroom. there was a small closet next to the sink with hangers iron and ironing board. the bathroom had a shower stall with curtain (vs. glass door) storage space and the toilet. a flat screen tv was on the desk drawer. there were two window panes (wouldnt open) that made the room feel a little spacious with light from outside when the curtains were drawn. i also had a kitty-corner view of powell street below. there was a ceiling fan and light and a desk lamp next to the bed along with a clock radio. i really liked the bed - it was very comfortable and helped me sleep soundly. i could still hear some of the street sounds from below but nothing disruptive or annoying. i appreciate the room is cleanliness when i arrived after check-in and whenever i returned after ---hr days of outdoor exploration. i didnt really go to the tea room for breakfast but i did in the my last visit (november ----) where granola cereal with milk and orange juice got me started my day. i enjoyed my stay and will return again whenever i have the chance to visit sf. the accommodations were adequate for my needs. summary: location price clean and cozy room comfortable bed helpful staff.',happy
id40034,' one of the best hotel in san francisco. you can take bart train from airpot to powell union square station and within the walking distant to the hotel. you never have to worry about rental car parking it has great service and very close to all shopping center.',happy
id40035,' i stayed here for a week. the hotel is nice it is very smart and has been recently renovated. negatives: the fire alarm went off three times during my stay. although i was told to stay put by the speak system it was a bit unsettling. housekeeping seemed to want to clean my room at -.--am which i found a tad early - not that i wanted to lie-in all morning in such a wonderful city i just felt pressured to get out of the room. the internet is ridiculously expensive. most hotels have complimentary wifi now. $-- a day is too much. positives: nice modern rooms. overall i would recommend the harborside inn (better value and free wifi) and the charlesmark (better value and much better location).',not_happy
id40036,' overall the room was clean bed was only ok and the cable had only limited channels. however i will never choose this hotel again. i arrived mid-day after traveling all morning and was snottily told i could check in but a room was not available until after - p.m. ok not a problem i asked for the restroom so i could freshen up. i was given a restroom key to a facility in the basement by the clerk with a very snotty - cannot be bothered attitude. upon my evening return i was assigned my room (thankfully snotty is shift was over) and realized the air conditioner was not working. i requested a change to which i promptly greeted with new keys and directed to my new room. which to my suprise was out the side door into the stairwell - there was my room. kinda creepy but ok there is air conditioning. there was also street noise so i tried to get some sleep after putting in ear plugs. at midnight a car alarm started going off and it was down hill from there. i called the front desk many times and never got an answer. i then became frightened as i heard people in the stairwell. i never went back to sleep! i was able to move to a new room the next day which was just ok.',not_happy
id40037,' our track and field team stayed here for - nights while participating in the regional aau track and field meet in san antonio. this by far is one of the worst hotels that ive ever stayed at. our - night stay here was absolutely horrible the complimentary breakfast was a joke on the second morning they ran out of syrup for the waffles and the coffee had a weird taste like perhaps they used the same water in that was used in the bathroom sinks. the toilets barely flusehd in most rooms and one parent even had to move out of here room because the toilet ran over everytime she flushed it. and to top it all off the hotel ran out of clean towels after the -nd night.',not_happy
id40038,' this was our second stay at the marina inn and again - we were to stay there. the marina inn is a well priced nice little hotel in the marina district. you can easily get to downtown the piers and other nice places. there are a lot of restaurants and bars just a short walk away. the front desk was always helpful (thank you so much yolanda - you made our stay great again) and made really good recommendations on food and trips. the rooms are small but ok - if you go to sf you just need a bed to sleep and that is what is offered. for breakfast - ok - continental breakfast in the us means you have to find a nicer place but there are good opportunities around the marina inn. to be true - of course there are some negative things: the rooms are not always so clean (but give the usual tip to the chambermaid and it will get better) and the lombard street is really loud. hence you should try to get a room that is not located on first or second floor. the breakfast is not so amazing but most hotels in the us do not have a real breakfast. overall because of the great people in this hotel the fantastic location and the ok rooms we will definitely come back. we love this city and enjoyed our stay there once again.',happy
id40039,' just got back from a weekend in chicago. i chose the james because the reviews were good and the rate was reasonable. we were very pleasantly surprised. the staff was extremely pleasant and very helpful. the rooms were clean and comfortable. the bath products were awesome. the bed was great. i will definitely be back.',happy
id40040,' very nice hotel stayed on the -th floor in modern and clean room with a good quality queen size bed. there are numerous restaurant and shops within walking distance it is - minutes from the magnificient mile - minutes from the lake-beach and - minutes from chicago river. also - minutes from the bus line - (from north to south) it will take you directly to mc cormick place and milenium park only point of improvement was that in chicago they use the sirens on ambulances and police cars a lot which could be heard in the room.',happy
id40041,' this is a teaching hotel with students from uh hotel mgt program. very professional and friendly. one review said you have to check in before you can enter garage. not true! get a ticket and take elevator up. easy. hotel is very quiet and modern!',happy
id40042,' great location near times square. clean well kept rooms with good beds. modern bathrooms also well maintained. pleasant helpful staff. self-serve breakfast included. rooms are small but that is manhattan unless you spend much more. weve stayed here several times. no problems.',happy
id40043,' just come back from an amazing weekend in manhattan and a fabulous stay at the trump soho! what can i say - the room was to die for the bed was like a princess and the pea bed the staff exemplary restaurant was one of the best in soho the view from our bath was outstanding! from start to finish our stay was fantastic and i can honestly say im not if any other hotel will compete with this one so will be back! big thank you to the trump soho for making my --th birthday weekend so special!',happy
id40044,' berkshire place has had a facelift - renovation has brought a new feel to the hotel - i have been waiting a long to time for this and its well worth the wait.',happy
id40045,' our experience at holiday inn beacon hill boston was less than good to say the least.after a transatlantic flight of many hours you will be welcomed with a room with a shower that has little or no hot water. when you phone reception they will tell you that the water pressure is low and you will be on the -th floor[ something they wont tell you when you book ]. there is no dining room there is no bar there is no room service to speak of there is no hot water there is no breakfast. if you should complain you are told you should have consulted or asked for an engineer ? how many people do you know would have the phone number of a water engineer in a foreign country ? they do not provide extra covers or blankets there is no fridge in your room they tell you you can rent one but only as you check out. when you try to check out and pay your bill they ask you how was your stay when you try to explain they apologise to the unsuspecting guests that are checking in for your behaviour. it would seem to me that in future the best course of action to be taken by ihg and holiday inn would be to close them all and ask people to just send the money. in the meantime buy a tent.',not_happy
id40046,' with a room on the boston skyline side you can see the fireworks without getting into the crowds. nice place to stay.',happy
id40047,' the staff is pleasant the bathrooms are newly refurbished and some rooms are nice. what could be wrong? wellfor one thing the housekeeping service was atrocious. over our four days we got between one and four wash cloths. we had to remake the bed every night because the top sheet was folded so that it reached only to mid-chest. there was no traditional blanket but only a puffy comforter meaning that we either used it and were too hot or didnt use it and were too cold. the room has an individual heating unit with a fan that went on and off all night. (we finally stopped it when we figured out how to turn off the unit.) the bar soap stuck to holder in the bathroom and we couldnt get it unstuck. (needless to say the housekeeping service didnt try either.) the hotel is about a -- minute walk up a fairly steep hill on connecticut avenue from dupont circle. didnt bother us but some might find it difficult particularly in bad weather. a satisfactory buffet breakfast was available. (hint: order the night before and save nearly $-.) good hd tv offering real hd programs.. the free internet varied in speed from marginally ok to very slow. the door let light leak around it and didnt fully close unless actively pushed or pulled. the room we were first offered was small and there wasnt much room around the furniture. we asked for another one which was cheerfully offered and this second room was quite nice. on the first floor they have a comfortable lounge that always has coffee available. also the wall street journal is available each morning in the lounge. in short the normandy is quite near being a very nice facility but has failings that until resolved make it only marginally acceptable.',not_happy
id40048,' i chose the hotel for its location but was delighted with my choice. the room was spacious compared to other nyc rooms at the same price. it is nicely decorated (just like on the website) and everything smells and feels clean and new. service was prompt and friendly food well priced and generous in porton. i also enjoyed the complimentary touches - the walking kit the pillow menu the wine! the only negative is the noise level in ny in general. bring earplugs! also walking shoes and big empty suitcase for shopping.',happy
id40049,' my husband and i celebrated our --th wedding anniversary. we found this property above and beyond! the staff was so wonderful as was the location of this hotel. we will return.',happy
id40050,' i stayed here in my christmas trip to la and had a lot of expectation since it was a - start hotel near lax airport but was very much disappointed with the room quality. it was not at all as per marriott standards. there were below problems i faced: - cold air was leaking from patio door. whole night we had a problem. - they had crt television in room with no hd. we were expecting that it will atleast have hdtv plasma tv. - even the basic internet is charged and not free - they just kept - soap in bathroom with no additional body wash. - the room are smaller compare to any other motel or five start hotel room - they charge high parking fees of $-- per day per car. - they didnt have any child play area location of this hotel is good. it is near to airport hollywood and universal studio.',not_happy
id40051,' stayed here four nights and was relatively impressed although this is what ive come to expect from this hotel. checked in early with no problem. room was nice adequately sized comfortable bed and bedding nicely sized and appointed bathroom including a phone broadband internet available for $-.--; all the standard stuff. i wish i had requested a room with a balcony overlooking the bay-ocean but i forgot to and just had an oceanview through a window - wont make that mistake again! the hotel is location is perfect; right next door to the convention center and less than a five minute walk to the gas lamp district. for my purposes the hotel was in such a good spot that i didnt need a rental car - just a taxi to and from the airport. the food in dw is pub in the hotel is adequate and there are several git shops and vendors such as starbucks to give you plenty of choices to pick up ancillary stuff and snacks. this hotel was very close to an excellent rating but lacked just a little to put it in that strata. no turn-down service staff was accommodating although not overly outgoing and ultra-friendly. i had some minor problems with the pre-designated buttons on the phone not being programmed correctly and with the wake-up service. all are little nits but when put together can be annoying. on the other hand this hotel could easily overcome these minor issues with a little increased oversight. having said all that i would have no problem with staying here again - it is still a good place!',happy
id40052,' absolutely impeccable experience. lauren at check-in was professionel and helpful to find a few local restaurants everything was done in a seemless fashion even the team of doormen were real sincere and helpful without being pretentious a job well done by all. the location of the conrad as well is a key element it is proximity to many venues - or - street from everything and connected to the nordstrom mall on the -th floor great shopping area! the conrad will be my place of choice for my next chicago trip side note as another guest was checking in she was recognized by the check in clerk he mentionned she had changed her hair and welcomed her back she also was impressed as it was august since she was there! wow! my-cents from a montrealer and foodie',happy
id40053,' wow ive been going to seahawks and mariners games for years and havent ever stayed here. ive been missing out. this place is perfect for attending a game. parking is only -- for valet rooms are large and clean and the restaurant and bar are awesome.',happy
id40054,' the staff was rude and the service was slow. the rooms were ok but it was terribly overpriced especially for what we got. our room was supposed to have a view of the bay however instead we were looking out onto a public park which had a couple homeless people hanging out (which of course is fine but not what i was picturing when i go on vacation). will never stay here again.',not_happy
id40055,' functional and in a good location for timesssquare. the units were average size and had all th enecessary features for a week long stay. the staff were efficent and friendly and the free compiter with printer was usefull',happy
id40056,' very nice hotel much nicer than the waldorf-astoria in nyc where i stayed for business travel in january. lobby and public areas very nice handy access to a lower level arcade of shops and restaurants including wow bao (asian fast food yummy) and a starbucks (though beware the starbucks isnt open on sunday). they also sell starbucks coffee and a small selections of prepared foods (pastries and yogurt for breakfast salads and sandwiches at lunch) in the lobby coffee shop. hotel restaurant very good and not quite as outrageously expensive as at some higher end properties. huge corne room had lots of space great view and the most comfortable bed i have ever slept in. you get a little bit of noise from the el even on the --th floor where i stayed but it is not loud enough to disturb you unless you are a really light sleeper. charging $--.-- for wifi in the rooms is outrageous though st least they provide free wifi in the lobby.',happy
id40057,' i stayed here for a convention and thought the hotel was adequate but nothing special. the room was nice but nothing special. the hotel restaurant-bar on the -th floor had pretty tepid service. the location was good and close to the harbor. overall it was worth the money and a nice place but pretty ordinary overall.',happy
id40058,' no complaints at all with this hotel. great views comfortable surroundings and good service. the hotel is close to china town and other fun attractions. the bart is about - blocks away and you can easily grab a cab at the hotel. the beds were soo comfortable liked the flat screen tv and the ipod hook up. bring your own water because the evian is $- a bottle! :)',happy
id40059,' we traveled to denver to see our son who recently there. he has a house he shares with - room mates so we wanted a place close to him to stay. la quinta is not a - star hotel but the rooms are clean and pretty quiet. we were only there to sleep. breakfast was very good and that saved us a lot of money for a five day trip. parking was plentiful. staff was friendly. there is not a mountain view from here but the price was right.',happy
id40060,' make up a reason to stay here if you have to. just stay there a night and youll understand. the rooms are worth every penny youll spend and the location and attention youll receive are as good as it gets in the hospitality industry. add the complimentary access to their spa and you get an experience that literally makes this place one in a million. cant say enough... dont even bother shopping around.',happy
id40061,' dear hotel frank frankly you suck. i never want to see you again. m',not_happy
id40062,' the people at the front desk were great. the room i stayed in was worn and had a very strong musty - mouldly smell. i was traveling with a business companion. he was staying in another room at the hotel and had the same to say about his room. the place was just plain worn out grimy.',not_happy
id40063,' love this hotel very helpfull staff a real luxury hotel........... good place to go before christmas cross the street you have saks neiman marcus burberry etc.',happy
id40064,' my wife daughter two young grandsons and i had a great stay at homewood suites in sd-delmar. we thought breakfast was good. my -.- yr grandson was especially pleased with the mickey mouse pancakes offered sunday morning. the staff were all efficient and friendly. the room was quiet (really important for the other guests when traveling with a toddler and a baby) clean and well kept. there was starbucks coffee available around the clock!',happy
id40065,' the first two rooms i was given had the doors kicked in and the door knobs did not work. the third reeked of cigar smoke despite being a non-smoking. and the fourth room had urine all over the toilet and behind it on the floor. it was late and i was tired so i had to accept this fourth room but used my own sleeping bag because the entire room was filthy. ive traveled --% of my -- year career for thousands of hotel nights. this was the absolute worst ive ever suffered through.',not_happy
id40066,' we stayed for - nights and found the rooms basic but clean. the location was central and was a good base for sightseeing. -- mins walk from times square. rooms had kitchenette which was useful for food from nearby deli. found a really good deli on lexington and -- st. - great breakfast rolls and bagels. staff in hotel were in the main helpful but some seemed a bit put out. we found other usa guests were more forthcoming with guidance than hotel staff. the reception had a free safety deposit service which was a bit of a palaver and would have preferred something in the room. the bar-restaurant next to the hotel was under refurbishment so cant comment on this. the area seemed safe but some nearby restaurants closed early.',not_happy
id40067,' i had to write this review as i have been traveling to chicago for a few years now and have stayed at the sutton place hotel for a good portion of those - years. the service is absolutely outstanding the rooms are quiet and clean and the location is the best part of all as it is close to night life the best restaurants and of course superb shopping. i cannot say enough about this hotel as it offers more than just a place to sleep it is a great experience everytime i go and always leaves me in a good mood when i leave. you will not go wrong with the sutton place anytime!!',happy
id40068,' my teens love it! we are locals but stay when girls have volleyball at convention center. tried another hotel attached to convention area but convenience didnt compare to comfort amenities and staff. we are back to the magnolia to stay. beautiful skyline view from rooftop pool. breakfast was fantabulous. something for everyone. the garden bathtubs are wonderful. the valet staff is great one gentlemen remembered us from last year pretty amazing considering there is one of him and thousands of guests. shuttle service to and from convention was quick and easy. my hat is off to those guys!',happy
id40069,' i went into my experience staying here with eyes wide open based on the reviews ive read. but the reviews and photos posted here dont completely paint the picture of just how small the room is. college dorm rooms are (much) larger. but new york is the perfect place for this hotel concept and pod -- pulls it off very well. as others have mentioned the location is terrific if youre coming into the city via grand central. i prefer to drive in but if i were to stay here again it just makes sense to take the train. once i arrived at the entrance (and it is important to note that there is scaffolding on the building so it is easy to miss) i could tell that they put some effort into making it feel sleek and stylish. it has a fun modern and young vibe... and the rooftop bar is very cool. that aesthetic is carried over in the room. many of the things that are important to me -- free wifi flat-screen tvs an in-room safe and a rain shower -- were there. i dont care about a coffee maker. i dont care about room service. and i realized that when it comes down to it i really dont need that much space when staying at a hotel in new york. now there are some things i would have liked to have had such as more than one pillow and maybe some more substantive bedding... i really like to feel the weight of blankets. and i wasnt crazy about the weirdly scented shampoo lotion etc. nor of its paper pouch packaging. oh and i noticed the street noise here to a greater degree than i have at other hotels. but im really starting to split hairs here. the cost was on par with what ive spent at much larger nyc hotel rooms this year but im cutting them slack because oct-dec rates have skyrocketed. id be willing to try this place again in the spring and if i can get a rate closer to $--- ill be back.',happy
id40070,' my associate and i had a nice stay at your property. he used the fitness center and we both applaud your staff for their courtesy.',happy
id40071,' we stayed one night here on our last night in illinois. the hotel was in a great location. short walk to red and blue lines and many restaurants and shops. the staff was very friendly and our room was great! i am always skeptical about hotel room cleanliness but i felt it was clean. the lobby is very pretty and there are - restaurants and a starbucks in the hotel. would definitely return again!',happy
id40072,' i stayed about a month ago throughout the week. for the price it wasnt bad at all! the staff were all very friendly and helpful. the room was tidy but the wifi was etchy. they were doing a lot of repair work to fix the place up while i was there.',happy
id40073,' very friendly and helpful staff charming older but clean hotel convenient downtown location (only a few blocks to public transportation) good variety for breakfast. elevator was slow and small so we used the winding stairs often. thankfully we were only on the -th floor and we needed the exercise anyway. noise? meh... nothing we couldnt handle. we were downtown and in an older building. if you are sensitive to noise while sleeping then perhaps purchase some ear plugs as travel companions. i do and they work great. complimentary wine and cheese social every night and complimentary tequilla shot upon arrival. at least that was offered during our stay - not sure if that is seasonal or what but a nice thing to offer. for the price... yeah id recommend.',happy
id40074,' we stayed here for - nights at the end of nov-beginning of dec and i cant fault the hotel or its wonderful staff. they were so helpful in all aspects of our stay and seemed genuinely pleased to be able to help us. in a great location with lots of places nearby easily walkable. dont expect a large lobby but also dont let this put you off.',happy
id40075,' have recently returned from a seven day stay at the waldorf and when asked what was the highlight of our trip to new york...the answer could only be the hotel! we were under no illusions about hotel before we arrived having read many of the mixed reviews on this site and are finding it difficult to understand some of the criticisms of the hotel. we had a wonderful standard room on the --nd floor with views over the church and park avenue which was decorated in the style we would have expected and hoped for in a classic older hotel. it was slightly smaller than some might expect but spotlessly clean. the art deco features throughout the hotel were beautiful and as our week progressed we appreciated them even more as we were much more aware of the finer detail. we took the tour of the hotel which included lunch with a waldorf salad in peacock alley.the guide was excellent and her enthusiasm for the hotel and its history was obvious. this includes a visit to one of the suites in the towers and the function suites.worth seeing! at fifty dollars each we felt it was good value for money. we did not eat at any of the other restaurants in the hotel.....they are expensive but probably not anymore than similar restaurants in the city. sitting having a nightcap in any of the bars was a very pleasant experience with good service and great for soaking up the late night atmosphere of the hotel! all staff were very warm courteous and helpful at all times. in conclusion staying at the waldorf was an unforgettable experience where if you let it you felt as if you were soaking up the history of the building as you turned every corner! maybe we were lucky but if you allow yourself you will enjoy it just as much as we did!',happy
id40076,' i stayed at the hotel burnham this past winter. i booked it primarily because i found a decent price for online. because of the hotel is name i was expecting the hotel to have some historical significance but i didnt realize until i got there that this building was originally the reliance building an important landmark for its role in the architectural development of the skyscraper. i was to see that the hotel pays homage to this feat. i also loved the hotel is decor both in the lobby and in our room. the wine reception in the afternoon is a great perk (a feature of all kimptons). the staff was friendly and helpful when we needed recommendations for a restaurant. the room wasnt huge but it was very comfortable. and i would gladly lose a few square feet for the charm of a historic building so well maintained. the hotel is location is terrific for shopping and sightseeing--equally convenient to the mile and the museums. chicago has a lot of options for downtown-streeterville hotels but this one might be my favorite.',happy
id40077,' we stayed at this hotel for - nights and would recommend it. our room was at the end of the hall and had a nice view of fisherman is wharf and a peek view of the water. the room was large with two double beds which were very comfortable. the bathroom was spotless and the shower was great with a large shower head. the location was ideal as we did not have a car. the public transportation was easy to access from the hotel and the concierge was very helpful in telling us which buses to take. the hotel is located just a block from a walgreens and a starbucks and many other stores within a short distance. i also appreciated the airline check-in kiosk located in the lobby and being able to print my boarding passes for no charge. i cannot comment on the restaurant we thought breakfast was a little pricey so we went elsewhere. we booked early and got a great rate which made this hotel a great value for the money.',happy
id40078,' room was clean and nice. resort is beautiful being right on mission bay with many water features and much space to walk or ride bikes. very relaxing atmosphere. resort rooms had been remodeled but done in a quick remodel way with many older features still showing. i am really picky and still found it nice and comfortable. staff is friendly and helpful. upon check in we were informed of a -- dollar a night fee for parking which is ridiculous seeing each unit has its own space (it is not like there was a parking garage or lack of space for parking) but we were told this was because there were no resort fees. however they charged -- dollars per person per day to use their gym they charged to rent bikes and to play golf on their miniature course. with no resort fees we thought these activities would be free to guests. one heated pool (there are more on property but not heated or as large) fills up quickly each day. the resort is located in a convenient location out of the city but only -- minutes away and was easy to get to any of the local attractions.',happy
id40079,' this was our first stay with a four seasons property but it wont be our last. friendly attentive staff and impeccable spacious clean and comfortable accommodations including a spacious bathroom sitting area and soft king-sized bed. courtesy car service was a big plus as well. we will return to the four seasons.',happy
id40080,' went for a weekend. unfortunately arrived not feeling so well. even though we were close to the -pm check-in and looking as ill as i felt the staff was unwilling to let us check in early into our rooms. it was only after -- minutes of sneezing all over their couch did they finally surrender the key to the room. we are loyal members of the spg group and always make it a point to stay at one of their hotels over others. le meridien was cheaper than the westin but next time we will stay at the westin where we have never had a problem with staff attitude. the room never cooled off and we found the bathrooms not to our liking - no tub. should have listened to the calling of the heavenly bed. cant win them all.....',not_happy
id40081,' ok it is plain a little old. it has no bar or restaurant and the staff is snooty. but it is rooms are clean large rooms (for new york) bathroom is big. flat screen and a safe in each room. but the best part the hotel is right where you need it to be between two subways. n-r-q-w half a block west of (times square) the f is half a block east. and the a-c-e (to the meatpacking district) and the #- (to greenwich village) are just - blocks away at columbus circle. -th ave is a short - minute walk east. central park - short blocks north. times square about -- minutes south. i definitely would stay here again. i would make everything i mention above on your must to do list. check out the little owl or markettable in greenwich village union square on market day and purse shopping in chinatown. the view restaurant in times square for drinks only and before -:--pm (after -.--pm they charge $-.--).',happy
id40082,' this hotel is simply the best! from walking in and being greeted by elizabeth to the terrific breakfast to housekeeping staff checking up to see if we needed anything to jeffrey bringing us a bucket of ice to directions on how to get around town to the wine and cheese event every night to the comfort of the bed to the cleanliness of the bathroom and room to peter passing a couple of train tickets to me that a prior guest had given him to ashton opening the front door and asking about our day-everything and everyone about this establishment is first rate! these people understand the true meaning of hospitality! my wife loved the experience and our - day stay here made our new york trip a wonderful time. not to mention (but i will) that it is just steps away from times square and all of the action. subway access is easy and close bryant park is just two blocks away and the broadway shows are within walking distance. if you are coming to the city to take in a broadway show this is the place to stay. the rating speaks for itself...the casablanca will not disappoint.',happy
id40083,' the rooms were attractive and nice. i did not notice the noisy plumbing but we were rather exhausted. the pool was clean and inviting. the waffles in the breakfast restaurant are exceptional and the service was bright and cheerful. the mexican food in the evening restaurant was good and the staff there especially nice. this is located near hotel circle. if you are attending events downtown youll need a rental car. some conferences have buses that go to hotels in the area so that might be an option. the nearest trolley station (old town) is - miles (im positive about this distance even though locals will tell you it is about --- mile) down a highway with no sidewalk over --- of the trip and no shoulder. (this is a long story how i know this but trust me. it is not something you want to walk especially at night.) if you are on a budget and without a rental car try the padre trail inn. if you have a car and can afford an extra $------night stay here. it would be worth the extra money just for the nice pool laundry facilities great staff and the great waffles.',happy
id40084,' enjoyed hotel while room being small the hotel is super clean. not to far from macy is and mid town while not to far from great restaurants in the village. perfect location. as well the hotel as a great restaurant downstairs with a bar which is always pleasent after a long day of shopping.',happy
id40085,' my daughter and i are doing a girls getaway at the w. she is -- and picked the hotel probably because it is so trendy. i had read so many reviews about the hotel and now that i am here i realize that people will complain about anything just to hear themselves complain this is such a terrific hotel right in the heart of mid town with such awesome staff that anyone would be crazy not to want to stay here. the lobby is very trending with a conceirge desk that is so fabulous and helpful and always smiling. there is never a stupid question and they always make you feel like they are glad to help....with whatever whenever... the check in was a breeze with a young lady that was sweet cheerful and so pleasantt and welcoming. i cannot imagine how all of the employees at this hotel stay so and so nice and so positive all the time. one is nicer than the next and i wonder if there is some sort of nice competition going on. our room is overlooking lexington avenue. i absolutely love this view i like to know what is going on outside i dont find it noisy at night being up on the --th floor keeps up far enough away from the street. perhaps if you were a light sleeper than a different view would be better for you but for me this is so perfect. the air conditioning in the room works really good and some people complained about the noise and i have to ask them what are you kidding me? have you never heard an air conditioner before. it is not particularly noisy. some people will complain about anything. our room is lovely with a writing desk and the most comfortable chair i have ever sat in. the rooms are dimly lit with very trendy modern lighting. my daughter and i had no problems applying makeup or getting ready to go out. it is summer so it is light out late. oh and the beds and the pillows are the most comfortable ever. the hallways are also dimly lit and if i was here with my hubby i would imagine that it could be very romantic. the are dimly lit for atmosphere but not dark. we feel perfectly safe in the hallways and in the elvators. matter of fact there is security at night that checks your room key to make sure you are a guest here before you enter the elevator. then in the elevator you cannot get to any floors without inserting your room key. i think this is so great. i was actually a bit worried two women in ny together but not here. i feel completely at home and completely safe and completely satisfied that we made a great decision by picking the w and will come back again and stay right here!',happy
id40086,' stayed at the omni southpark for one night on may --th. i got two rooms through priceline at a rate of $---night! great deal. we checked in at around -pm and were assigned two rooms each with nonsmoking with a king bed. the front desk clerk was very nice and friendly. check in went smooth and fast. we were assigned rooms right next to each other. the rooms were average in size. the carpet looked a little worn but it didnt bother us. the bathroom could use updating especially the shower. the complimentary toiletries were nice - shampoo conditioner lotion shower cap. there was a coffee maker with wolfgang puck coffee packets. im not a coffee drinker so i cant tell you if it tasted good. there was an overly priced bottle ($-) of evian on the table with the ice bucket and glasses. the hotel was quiet. parking was free. the pool looked small but it was open until --pm. the location was convenient to the freeway (i---). it was about a -- minute drive to san marcos outlets. the only complaint i had was that i didnt receive my wake up call. luckily we also set the alarm clock. i would definitely stay at the omni austin again especially if i got the $-- rate through priceline.',happy
id40087,' we visit nyc at least once a year every year after moving from the city to atlanta. we are quite familiar with the nyc-nj area and always look for a prime hotel-location for our stay. we have found it! the empire hotel is now at the top of our list. special thanks to sean mariana maggie and ash for making the stay more memorable. we look forward to seeing them on our next trip [and will tell friends to book lodgings at the empire hotel and to say hello!.]',happy
id40088,' beautiful building great room. comfortable recently updated. it had a huge walk in closet and a huge bathroom. it was located within walking distance of everything in downtown philadephia. it was safe to walk around the area even late at night. lots of pubs and dining areas nearby. a great place to stay and we got it for a great price.',happy
id40089,' we recently stayed at embassy suites downtown indy. our group blocked -- rooms plus there were - other rooms not included in our block. pros -communication with hotel with the organization of group travel everything was taken care of before check in. -location -- people most of whom traveled by motorcoach... yeah we walked everywhere and it was all within a - block radius! -included breakfast-manager is reception while not fancy there was plenty to choose from. -open floor plan since many of those who traveled with us were under -- years old it was great to look out and see who was where. -staff everyone was helpful and responsive... kudos to the girl(who worked breakfast and manager is reception) with the british accent... she took some very rude comments and even physical contact from a rude man with class... then had security toss him. there were some issues with billing at check out but those were taken care of with no fuss and to our satisfaction. -rooms were clean cons -needs more elevators. -one of the non block rooms got her reservation bumped -wed been promised to have our rooms together and on a lower floor... we ended up on - different floors all above the --th floor with the exception of one room on the -th. -the sleeper sofas are horribly uncomfortable.',happy
id40090,' we had a great experience in nyc by staying at this hotel. it was very clean and the staff were friendly and helpful. it was also nice to see that they had tight security at the front entrance. having the suite made everything so much more convenient for a family of four. i never felt crowded and enjoyed having separate sleeping quarters-televisions. the rooms also had a refrigerator and a microwave. (the cost of items in the stocked bar-snack machine in the room were outrageous!) the bedding was extremely comfortable! the best part was the location. we could walk anywhere and it was so exciting to be right in the heart of times square during the evening hours. our teenagers loved it. the subway was very convenient; we used it to attend a ny yankees game little italy and china town. we also took a great guided tour that lasted - --- hours long. we were able to get off with our tour guide at so many places--very informative yet still fun. (i cant remember the name of the tour bus--party something) i would definitely go back again!',happy
id40091,' excellent hotel large room with nice new furnishings wonderful location for seeing the sights other guests all very friendly great martinis in lobby bar! concierge was very helpful as was reception staff.',happy
id40092,' the pros: - good location (franklin square-downtown) and fairly short walk to several metro stops - nice amenities in the rooms typical of a crowne plaza hotel. - nice looking bar-restauarnt off the lobby. - free fitness center with plenty of equiptment the cons: - historic hotel so that means rooms the size of shoeboxes. - the public spaces (lobby) were also cramped. - a crowded hotel so that could mean different things to different travelers. for me this translated into frazzled hotel staff at times. - no free breakfast: call me spoiled but i am starting to really value those hotel groups that provide at least a modest continental breakfast for their guests. it is not necessarily a slam against a hotel if it doesnt but it sure doesnt raise the hotel is rating.',not_happy
id40093,' new pleasant and clean - great location with direct access to michigan ave and shopping.',happy
id40094,' for business this hotel is perfect. we used the meeting rooms full service catering and accomodations and everyone was very satisfied with the results. we will continue to use your hotel and i would recommend others to do as such (except when we need your facility :). thank you richard craig and your entire team for a job well done. most respectfully damon w. bennett chief operating officer',happy
id40095,' really liked the hotel location. the cabel cars stop right in front and you can take all the way to fisherman is wharf area. good shopping close by. was able to walk to chinatown and north beach area from the hotel. check in staff was good. the not good....housekeeping was not good concierge seemed like we were wasting his time and the oak room resturaunt was below average and pricey. would we stay here again? yes but i would mention the housekeeping at the time of booking.',not_happy
id40096,' the facility is quite attractive and is very well kept the service solid albeit cold and the rooms are solid - star rooms but there is no real soul to this place. i definitely enjoyed my stay and wasnt disappointed by my room (upgraded to a kind superior room) or the service but it all felt very contrived like i was just staying at a nice marriott not a storied luxury hotel. the rooms were definitely aimed at an older clientele (i.e. elderly) as they are dated and have zero in the way of ----s technology. all in all this is a nice hotel with fine service but it wasnt the spectacular experience that the room rates would suggest. considering how many other luxury hotels are in the area there may be better choices although the willard is certainly no slouch.',happy
id40097,' i was here for a company meetings. the staff was amazing and the kind bed that i had gave me the best nights sleep that i had in literally - years. i would highly recommend this hotel to all of my friends family and colleagues. ***** --stars.',happy
id40098,' sorry for the late review. . . . . .my husband and i stayed in this hotel for a weekend in august - at the last minute we had gotten tickets to a cubs game and to second city. when i checked online for hotel reservations most of the hotels downtown were booked since there was a large concert that weekend. this actually ended up working out in our favor - instead of paying $---+-night for a room downtown we paid $----night for a room at this hotel. we were satisfied - we were able to easily access everything chicago has to offer since the train to downtown was directly downstairs from the hotel. in addition it made a late-night flight into chicago not that big of a deal since the hotel is a --minute walk from the gates. main areas were nice as were hallways. the elevator was super slow (maybe some were not running?). the room was adequate - it was clean and my only complaint is not the noise from the airport but rather from the room is air conditioner. im usually a deep sleeper and it kept me up all night. furniture and decor were nice. check-in was fast and easy - we arrived late on a friday night and there werent too many people around. the concierge was friendly and helpful. when we return to chicago we will probably stay on the magnificent mile however this hotel suited our last-minute needs just fine and i would recommend it to anyone who wants to be close to the airport or doesnt want to pay the steep prices of staying downtown.',not_happy
id40099,' great location great staff and a lovely property. this hotel really is the whole package. close to columbus circle central park -th avenue and the madness of times square - we loved the location and then coming back to our stunning room was a lovely reward every day after the madness of the manhattan streets. make sure you ask for a room that doesnt face the wall . an outside facing room is best very spacious and the most divine bed ive ever slept in - enjoy enjoy!!!',happy
id40100,' came with a colleague to do a project in austin. we were shocked that they put us up in this dive. what a way to treat out of town guests. it is literally underneath the freeway which you can hear all night long. the hotel was dirty and gross inside. there were all sorts of drunk guys (fellow hotel residents) hanging around at night on the balconies. i didnt feel safe going to the pop machine outdoors. we were so happy it was only one night. next time we will pay for our own hotel and stay somewhere decent.',not_happy
id40101,' this resort was amazing. we live in san diego and actually felt like we were away on vacation on an island! its very lush and tropical. has many awesome pools with sandy bottoms. great resturants. theres a fancier one which i heard great reviews about but we went to the more casual one. it was right on the bay outside seating very cool! id definately recommend it cant wait to go back myelf!!!',happy
id40102,' this is an upscale hotel which we enjoyed for a - night get-away thanks to our bid at a charity auction. atmosphere is high quality without being stuffy and staff is friendly and helpful. the furnishings bed amenities are all first class. we highly recommend their restaurant meritage particularly if you enjoy good wine pairings with your meal. we thoroughly enjoyed the large pool in the basement level as well as the whirlpool which is included with the price of the room. they also have exercise equipment and spa services on site. the complimentary fresh juice coffee tea and newspaper at the pool gave a very nice start to our day. there are lockers and towels available. so why are we giving this hotel only - stars out of -? we already feel settled with the hotel about this but just so my friends at trip advisor know. . . the beautiful rotunda that is the signature architectural element has a function room extending from about the -th to --th floor level—looks like a great place for a party. the glass enclosure however makes for a lot of noise when there is amplified music. i’ll spare you the details of the party that went on for -- minutes longer than originally scheduled; suffice it to say that it was unsettlingly loud in our room & impossible to relax. we were moved at our request and they did comp our desert for dinner that night but it was a hassle and seemed like it could be prevented with better planning. the room where we moved also a harbor view was blissfully quiet.',happy
id40103,' the hotel was very nice it was very quiet with large rooms and large bathroom. a nice restuarant is located downstairs. overall it was a pleasant stay. they greeted me the moment i walked in he knew my name and very quickly had my keys ready.',happy
id40104,' this is not a first class hotel but it is proper and the room perfectly clean my wife appreciated the bath room that seems to be new and trust me before she is happy that needs to be crystal clear. the room and bed is very good. the staff pleasant except the two old person at the reception that were a little bit rude. the location is ok and calm no so far from central park and -th avenue and at ---m from time square. we dont use the pool at the top seems to be very old a refresh should be necessary. but you will have for your money.',not_happy
id40105,' the location is great and the price is right........that is why people choose this hotel. the free wi-fi free parking & free breakfast were all great and can really save you a lot of $$. we were not on a tight budet but i still like to get good value for money. it is true the decor is dates but it is clean and safe and the staff are very welcoming and helpful. there is a laundry room and vending machine in the basement as well. i really struggled when making our decision or where to stay in los angeles. i was considering staying at one of the big name places located and --- feet away from this place but i was put off by the very expensive parking wi-fi & breakfast charges. i would recommend this hotel to anyone provided you dont need room service and other services that other fancier hotels can offer - at a price.',happy
id40106,' this is probably one of the best hotels in the city for easy access to the bart. my office is in the east bay but i prefer to stay in the city if i can and always look for a good rate as the company do. the hotel is pleasant and comfortable. i was upgraded to a slightly larger room but it did have a bit of a noise problem with garbage trucks in the morning. the workout room was nice - newer equipment and a good size.',happy
id40107,' this is a lovely hotel which has its share of good and bad things. the reception and staff are very friendly and helpful- beyond any expectations. this is the strongest point about this hotel - people who run it. the weakest link are rooms. the rooms are dismally small ( i was given one the size of a closet and then changed to a slightly bigger one with more noise )and everything on a street side is rattled by garbage collectors in the morning wee hours. breakfast is nothing to write about : bad coffee some pastries basic cereal boiled eggs. the location is ok on of a safer areas . homeless are fewer than average and not terribly aggressive . union plaza is -- dollars taxi ride. taxis are impossible to catch over the weekend and in the evening. get yours by calling and prepare to wait.',not_happy
id40108,' we stayed here for - days. this place was like finding a rare gem. my - year old even loved the place and wants to say a few words they were nice nice. and they did good things for me. and they gave me gummy bears. they were like a rainbow. the staff was very friendly and greeted us every day as if we were longtime friends. the hotel was clean and all requests were answered immediately (towels glasses - whatever we requested). the daily upkeep of the room by the cleaning staff was impeccable - no detail left undone. great quality linens and beds. nice modern designs everywhere and everything looked new and shiek. one of our favorite things about this place actually had nothing really to do with the actual hotel. it was --- that there is an express stop close by so even though we stayed all the way out in harlem - we were able to get into town in no time. even if there wasnt an express stop - wed recommend this as one of our top - places to stay when in nyc - especially if you are like us and have to always find the most economical option (we come often and economical can often mean....a &^%&^% hole). the fact that there is this express stop makes it our #- favorite place to stay when were in nyc.',happy
id40109,' stayed at the wyndham for a wedding that was in ocean beach. the hotel is in a great location very near the airport ocean beach balboa park seaworld downtown. lots of fast food restaurants and grocery stores in walking distance. this isnt a fancy resort but it was perfect as a centrally located place to stay. staff was super nice shuttle driver even came and picked us up at --pm from the wedding so we didnt have to drive.',happy
id40110,' for a top line hilton brand hotel you get all the ammenties. multiple resturants health club spa etc. but the place is huge and caters to trade shows and is usually one of the dallas convention hotels locations so it can get crowed and noisy at time. rooms are good size and clean. it is a relatively easy cab ride from dfw but right next to love field is you can fly into there. the health club has everything you need to get a good work out including classes but it does get crowed especially early in the am.',not_happy
id40111,' my partner and i arrived at the allegro chicago after a --night stay at another kimpton property in washington dc that far exceeded our expectations (the hotel rogue). our stay in dc was so perfect that i believe i may have set the bar quite high in relation to this kimpton property. in relation to the room it was small. when we checked in since we were there for - nights i was told we would be upgraded by selwyn at the front desk and he would call me as soon as something was available - no call ever came. the bed was quite uncomfortable since it did not sit properly in the bed frame. when we checked in i had requested a coffeemaker in the room (little known kimpton fact - no coffeemakers in rooms but if you request them you get one) but it never came until i called again the next morning and the coffee items were never refreshed during the - nights i stayed at the hotel. the property location is excellent and very easy to find off of public transportation - only - blocks from the clark and lake cta stop. it is a little strange at first since the lobby is really on the -nd floor of the building - literally the entry level is either steps up or the elevator and not much else beyond valets. the convenience of this hotel made up for the tininess of the room and we barely spent any time in there. the wine and beer reception were always packed and we had no guest services directory in the room so i cant say if they were - days a week (some kimptons dont have them on weekends) and it would have been nice to know. we did not participate in these since we didnt know exactly when they were and we were often out sightseeing during the times i believe they occurred. overall i can handle a small room in a city but the staff literally did not come through on anything they promised and the uncomfortable bed made our stay rough (in case youre wondering our room was ---- - maybe this is the only room with bed problems im not sure). with that being said i felt like i paid for location and it certainly was a great location. some had mentioned the elevators were slow but i can say i did not experience this at all.',not_happy
id40112,' beautiful hotel and an ideal location - right across the street from central park and about a block off of -th avenue. the hotel lobby is gorgeous and the front staff gets raves for their friendliness and promptness. i was upgraded to an essex suite which is a lovely lovely room. the room was very comfortable - fluffy bed great television with a very nice walk-in closet. however... no view. the website says quiet interior views and yes that is exactly what you get - very quiet and very closed in views of the surrounding brick buildings fire escapes and scaffolds. if youre claustrophobic probably not a good choice! definitely slept well without the blair of sirens! the restaurant south gate serves excellent food with friendly staff. the problems? the lighting in the entire room seems limited. there were a number of lights out in the bathroom and the lighting is not that good to begin with. of course when i told the front desk the bulbs were changed immediately. the bathroom is nicely appointed but the fixtures are in terrible shape. the bathtub wouldnt drain without removing the stopper fully and the fixtures were broken (the tub spout pulling away from the tile; pieces of the faucets missing the soap dish was falling apart). the room was very clean but housekeeping seemed a bit remiss. turn down service at night consisted of giving you ice and placing a breakfast menu on the bed. i guess i was expecting the bed turned down and (ok you can laugh) id like a chocolate on my pillow and my slippers laid out (they do that at the peninsula!). i had a late checkout planned in advance yet the housekeeping manager was knocking on my door wondering if i was staying another day and asking me when i was vacating the room. when i called the front desk to ensure i wasnt loosing my mind about the late checkout they had it but somehow it hadnt been communicated to the housekeeping staff. anyway those were the small things. i was lucky enough to get this room at a great rate and i will happily stay here again.',happy
id40113,' the reviews of this property seem to be mixed; however it is time i add mine. i had an absolutely perfect stay with no problems or concerns. i stayed for - nights in december ----. the airport marriott at lax is a large hotel property on century blvd just minutes from lax literally between two runways and nearby a bunch of other airport hotels. they do have two parking options self at $--.---night or valet at $-- or $--. i used self-park. it is convenient with in-out privileges with a swipe of your room key. the parking is very convenient and close to the main entrance. upon arrival we were greeted with lots of friendly employees. in fact i was always greeted with friendly employees walking through the lobby area. the lobby has three restaurants and a starbucks. unfortunately i did not have a chance to use any of the food service so i cannot comment. we were checked in efficiently at the front desk and given a room on the -th floor facing the beautiful pool-courtyard area -- but not with a balcony. the very efficient and fast elevators are always waiting for you and you are not waiting for them. our room was very clean and of average united states-marriott standards. we had two double beds and the decor was generally up-to-date and everything was in working order and good condition. the bathroom was small but fine for us -- although i wish the shower head was a bit higher for tall people like myself. our room was made up timely every single day. the courtyard-pool area is gorgeous. a massive pool in a tropical setting with lots of seating areas plants flowers and even a stream and bridge. it is really a nice area to just chill and relax even if you are not using the pool or hot tub. good service good value a decent room = a good value! by the way you will hear airport noise between like -am and midnight somewhat frequently. if this bothers you then you should seriously consider staying at a non-airport hotel. we actually enjoy this and it doesnt bother us at all. i would highly recommend a stay with the lax airport marriott.',happy
id40114,' staying at the waldorf was my husbands idea. we had seen it in the film serendipity and he had wanted to do the whole nyc experience. the location is amazing but it is very confusing depending on which part of the hotel you are in as lifts go to certain sections and other lifts dont reach certain floors so beware. room service is excellent - nothing is too much trouble. if you want a central location for sight seeing - central park etc then this is the hotel for you. not the cheapest not on same level as the plaza either but very traditional luxurious rooms. i would definitely stay again . the concierge service is excellent too - tickets available for most broadway shows at a premium obviously but for a special occasion its a must !',happy
id40115,' the bathrooms were showing age beds very comfortable. rooms small but that is new york. the staff were very nice. location is good. had no problem with any noise from the street. slept like a baby. overall very with my stay',happy
id40116,' a gem of a motel near the golden gate bridge and marina neighborhood. older but clean and serviceable. quiet street. good value.',happy
id40117,' just got back from our first visit to nyc. was delighted at staying in the tuscany. its a great location that is in the heart of manhattan. had heard a fair few horror stories of tiny nyc rooms but we had paid extra for the corner king room and it was big --- sq ft. however even the standard rooms are nearly ---sq so plenty of space. both the fittings and the house keeping in the rooms were first class and to a high standard my only minor complaint was that the air con unit was noisy but that was to be expected when its --- degrees and its working overtime. without a doubt however the best part of the hotel is the staff they were excellent. very accommodating friendly and knowledgeable and the great service they provided really made our stay. anyone looking for a great boutique hotel in nyc should definitely consider the tuscany for its overall excellent standard.',happy
id40118,' my buddy & i spent - hrs. @ our local coffee house reviewing hotels on various sites for our trip to nyc. my friend & i booked a --day stay (-----------) at the park central; many reviews were great other were hate but wed give it a shot. we arrived were greeted by saleem a friendly counter clerk. he was fast polite & answered all our questions. we got to our room (#----) (-) double-beds facing the dreaded center core of the bldg. (no view which is often the norm in ny from what im told) & the faceplate on the closet safe had been torn off; so couldnt use the safe which we needed. i called & spoke to a rep requesting another room due to the safe issue; she said there werent any. my friend called & spoke to a man who understood the problem he patched us thru to customer manager. my friend explained having to use the concierge safe was impractical. the cm said they did have another room; come down to the desk. we did & wa-lah saleem had us in another room (#----) in a new york minute. we get to our new room; again double beds slightly larger with a view of the city a fridge & a safe that worked. we discovered the tv did not work. we called & in - minutes a maintenance rep showed up & fixed the problem in a jiffy; back plug was out of the set. each day our room was cleaned & all our questions were answered by the staff. they were all polite to us. i needed to print some itinerary stuff & they promptly directed us to the business center. wed leave our room and the housekeepers were all smiles and wished a good day. the one draw back is the new elevator system; you enter your floor on a keypad & it assigns an elevator. one problem it doesnt ask the # in your party so as folks arrive to the elevators everyone is assigned the same one. youd have -- folks to one elevator which doesnt work out well. we had one overloaded and it ground it is way to the lobby. they are still working the kinks on this. as we reached the lobby one morning there were some suits standing & chatting; turns out the elevator company. having experience in risk management i later contacted the hotel on my return home and spoke to the manager who works with the elevator service. i identified some flaws in the system; that while it was great to push your floor and be assigned a particular car everyone was being assigned the same car out of - elevators. additionally the same keypad is out in the front lobby allowing bored kids to push buttons or adults to push their floor but then be side tracked and not use the elevator. once a floor is picked on the keypad it automatically lights up the button in the elevator. so if many folks dont show up the remaining passengers are left to stop on floors where no one is getting off. since the system doesnt ask for # of passengers in your group the hotel is overloading the elevator. from a risk management point of view were they prepared to be sued when one elevator being overweight snaps free or just shuts down trapping folks. you could hear a pin drop. the rep actually heard what i said took notes and asked if it was okay to contact me for follow up questions or thoughts. hey sure why not. the park central is not the ritz carlton which i have stayed in other cities even here in sf and was not impressed. now the intercontinental impresses me anytime. but anyway the park central is and older hotel but i found it clean remodeled on our floors the business center gym area and others. the lobby was nice and truly everyone was pleasant to us and accommodated us quickly. dont eat at the hotel restaurant; the line is just too long for average food. go over to the brooklyn diner or europa down the block great food and good prices. another tip i tell all; tip your housekeeper daily. dont assume you have the same housekeeper each day. many folks tip the last day or when they pay. youre assuming the hk getting all the tip on the last day will share or even if that hk was the one that cleaned your room all week. plus you assume the hotel will pass the money along to housekeeping. i was given this tip years ago and it has resulted in; returning in the evening with the bed turned down and chocolates on my pillow larger towels a bath robe better toiletries extra blanket flowers on the table and my belongings always stayed put. i even once found my dirty clothes laundered. this trip we tipped each day and wed return to thank you notes wishing us well thanking us for our generosity & with god bless and we got newer larger bath towels (though not necessary as we opted for the clean choice; same linens for stay to reduce water use) these folks dont get paid well and they do a lot so return the favor and ensure your hk get is their tip. all in all it was a nice stay at the park central. i would recommend it as it is close to everything clean polite staff etc.',happy
id40119,' we usually like our rooms cold but with the ac next to our bed it made my nostrils soo dry i couldnt sleep and my nose was hurting for - days. we checked out the next morning. its been two weeks and we still havent seen our $-- deposit that we paid for one night stay.',not_happy
id40120,' i spent - nights here on the way to a cruise. free shuttle to and from airport and light rail station. decent location though not near restaurants. there is a free shuttle to the mall etc. if i were going on another cruise out of seattle i would definitely stay again.',happy
id40121,' we stayed here for four nights in august ----. staff were very helpful on arrival. room was not huge but very adequate. lovely art deco bathroom. we were on the --rd floor and had a great view of the empire state building and also the chrysler building. on the ground floor was the tick tock diner and the tavern bar. we made good use of these. excellent location. entrance to penn station at he side of the hotel madison square garden on the opposite corner. lots of shops and restaurants nearby. macy is was just a block away. we made good use of the subway system which was very easy to use as well as having a new york pass which saved us quite a bit of money. we would definitely say in this hotel again.',happy
id40122,' after staying in a --star hotel for a --day vacation we checked in to hilton for the work event. i was excited to get here since this hotel is rated as --star and is located right on the beach. long story short we were quite disappointed. sure the rooms themselves were nice the beds comfortable the tv with digital cable has a good assortment of channels in addition to the pay per view ones. the ac is quiet the towels are nice and thick the bed linens are luxurious and the furniture looks nice. the decorations in the rooms are tasteful. our room had a balcony from which we could see the beach. but... the bed uses flat not fitted sheets which get untucked with the blanket (remember that seinfeld episode?). the armchair was uncomfortable with the seat completely horizontal and the back reclined backwards and no foot stool to rest your feet on so when you sit on it you slide forward.the hallways are plain and old and look outdated. our low-rise building had no elevator. i believe there is also a tower which will likely have the elevators. the part of mission bay that the hotel fronts is completely still and carries little of the allure of the ocean front while there are nice walking paths along the shore this is not the place to enjoy the surf. now to the things that really get me - the room has no wireless internet and while there is a wired connection in the room (not good for my tablet cell phone or computer without an rj-- port) it costs $-- per day to use. breakfast should you choose to accept it is nearly $-- per person. a non-optional expense if you come with a car as i did is parking which is a whopping $-- per night. unlike hotels in busy urban areas which have to share public parking this hotel has abundant parking on property so it is just a way to separate guests from their money. i feel they have to disclose this during the booking time. the staff were mostly helpful. but this does not take away from the feeling of being taken advantage of by the hotel. if the price is right i might stay here again but for over $--- a night i think i can find a better beachfront hotel. i would not really recommend it.',not_happy
id40123,' in researching a place to stay in los angeles i wanted to stay close to santa monica because i was visiting my daughter. the rates at the crowne plaza were very reasonable. the room was very clean service was excellent bed was amazing. we were given the --th floor so we had a great view of the city. management was very nice and helpful. pool was very nice service at the pool was great. we stayed for -- days so the great service continued throughout. i would totally recommend this hotel to anyone staying in the los angeles area...',happy
id40124,' i wouldnt have had my christmas any other way! it was a very romantic setting. our room had a view of the river ending at the lake and spectacular city views. every staff member that we encountered was very friendly and informative! we went to p.j. clark is for dinner as they were the only restaurant open on christmas and i enjoyed it very much. their soaps smell delicious :) i have nothing else to say except that i will be repeat business!',happy
id40125,' wonderful hotel very close to the airport. we took the link light rail ($-.--) from downtown to seatac airport and arranged to be picked up by shuttle. the driver was very pleasant and very friendly made small talk and very polite. quite a different experience from what i normally get from shuttle drivers. what a nice touch. even when we left at -:--am the driver was also super friendly and courteous! at check-in the staff were nice and courteous. she explained the hotel amenities in detail and made us all felt comfortable and not rush. our room is nice but it did not have a view (we overlooked another building is roof and a bit of the airport). however everything in the room is great we ordered pillow from the pillow menu and they were all there. the room is clean spacious and lovely the bathroom is spacious and the tub is very large. the common area has malt balls chocolate covered raisins cheese sticks yogurt and bottled water. nice touch. we also dined at the restaurant - copperleaf. originally we wanted to take advantage of the hour menu and drinks unfortunately our children are now allowed at the bar area so we sat outside the bar and was unable to take advantage of that hour perk. however we ordered from the copperleaf menu and the food was very excellent. the wait staff was friendly and knowledgeable and the food was delicious. we were impressed by the kids menu the choices were great! the highlight was the fruit plate both kids said oh my you should taste what i have just tasted! our main dishes arrived very late which was the low point of the meal but they apologized many times and comped us for some items that we ordered. all in all a fab hotel and restaurant and we will go back. if management is reading this here are my suggestions (they are minor): -. the desk chairs in the hotel room cannot be pushed all the way under the desk because of the high armrest hence taking up space in the room. -. water pressure on the shower head is low i would love a bit more. -. i like the free bottled water in the common area but i feel that it is not earth friendly. -. this happens to most hotel -- the coffee pot is the only way to get hot water for my tea but that made my tea taste like coffee... again this is a very nice place i really like it.',happy
id40126,' stayed in the giraffe as an add-on to a business trip. it was lovely moving out of one of the more commercial busy hotels to the more intimate giraffe. the staff were very helpful and the free wine and cheese in the lobby on arrival was a lovely touch. my room (on the -th floor) was beautiful modern and quiet and had a lovely balcony which makes a change in a city. breakfast the next morning was also plentiful and free. all in all i could not fault the giraffe. the part of town it was in was slighly non-descript but an easy walk to the empire state building. i would definitely recommend this hotel.',happy
id40127,' we pricelined the room for $--- a night so already we were getting a great value. i had called ahead to get a double room but when i arrived they said none were available. after trying to charge me a $-- a night up charge i produced my starwood number and was swiftly moved into a double bed room. the rooms are small about --- sq feet but we were able to fit four people comfortably. the rooms are extremely quiet. we heard no street noise and no hallway noise even though there were people im rooms on either side of us. we also got no noise complaints even though we were up late and were very loud. the hotel is in the best location to soho the west village and the lower east side. the only draw back is the roof deck is reserved for platinum members. a huge plus is the -- hour tribeca bagel bodega. the had great sandwiches bagels water and beers. i will stay there again.',happy
id40128,' my husband and i recently stayed at the westin riverwalk for - nights. we were there to visit our daughter. we stayed in a corner suite with a connecting king room for our daughter. the front desk kindly sent us some champagne and chocolate covered strawberries to refresh us from our long trip to texas. the rooms were large clean and wonderful location of the hotel is perfect on the riverwalk not too crazy but walking distance to everything. the restaurant was delicious and the beds were indeed heavenly . we loved it every employee we met was gracious and helpful and we look forward to returning.',happy
id40129,' walked into this hotel off the street to check on availability after spending a horrendous night in a ?hotel in the upper west. we booked into a deluxe room for three nights. it was like heaven! two double beds plenty room spotlessly clean and friendly staff. everything is on your doorstep with a theatre showing chicago at the time(which was great by the way)just across the road. fantastic restaurants within two minutes walk. and right in the middle of time square. great location for all tourist sites and more. also would recommend the gray line bus tours!',happy
id40130,' we were supposed to be on a few days of escape together from children and responsibilities. my husband had reserved the algonquin because of its literary connections. our room was incredibly tiny and as hot as an oven. the bed was also very small even for those of us who are not american and in the heat it was intolerable to be crammed together. we did not sleep a wink. there was an air conditioning unit which actually made the room hotter and the window gave onto an air shaft which was above the kitchen with noise and smells. when we complained in the morning the staff could not care less. they offered us another room which was a little bigger but dirty. in the end i just refused to stay a moment longer and we walked with our bags up the street until we got to the sofitel where we got a very spacious cool and quiet room for the same money. i do not think we ever got our money back even though we wrote a strong letter. by all means drink in the bar if you can afford it but do not ever think of staying here.',not_happy
id40131,' just spent - days - nights here and could not have been more pleased. from our early check in on thursday till our late check out on sunday the hotels staff was most accommodating and informative. we picked this location directly across the street from the harbor and shops museums and entertainment as we did not want to rent a car which worked out perfectly. using limo from bwi to hotel ($--. per person) and taxi back to bwi on sunday ($--. flat fee) was much less expensive than car rental and high (hotel or other) parking fees. our trip included a visit to dc (via penn station $-- cab ride) but in going later in am on friday we purchased round trip tkts to-from dc for $--. pp. online they were $--. rd trip pp. for reserved seating. thanks again to staff at hotel for this $ saving information. antonio at front entrance most helpful in restaurant advise and transportation (some will pick you up at the hotel) which he knew and shared with us. comfortable king bed (and im picky) had no problems with elevator waits (even though it was a very busy weekend at the hotel). took free charm circulator bus (get maps of routes at front desk) to little italy eastern harbor area. also there is a free charm circulator water taxi that has a few stops on harbor on that will show you many areas around the harbor no charge. if you pay $--. pp as we did for the other water taxi make sure before so that you know where it will have stops we were misled and ended up paying for a ride to the fort and fells point. they told us they didnt go to eastern harbor although it was on their map. still cant figure that one out. dont miss eating at miss shirleys for a brunch or lunch. a menu is also available online or at hotel desk. thank you all at renaissance for a wonderful stay.',happy
id40132,' i am still disgusted by our stay at the king george hotel and it has been over two weeks since my stay. we woke up to find bite marks all over my friend’s body. red swollen and exuding pus. we then discovered the crawling bugs in our bed. they were crawling on top of the sheets and pillows in plain sight! at the time the acting hotel manager did everything in his power to make us feel comfortable. he assured us our trip would be compensated. he then immediately offered us a new room in the hotel free of charge. however my friend and i felt we could not stay in that hotel a moment longer. we took shelter in a neighboring hotel and were told we would be compensated for our inconvenience and discomfort. i was asked to send the bill so that i could be reimbursed. i did this. however to date i have not received any response. i feel as though we were quietly and quickly rushed out of the hotel in order to avoid any confrontation in front of the new visitors checking in. now that this is all over the hotel is comforting words at the time is nothing more than an empty promise. in the least the hotel manager should have contacted me to apologize. i half expected a reply refusing to pay the additional hotel charges however i did not expect this. no response at all. i would not recommend this hotel to anyone. this isn’t a hotel which cares about their visitors which is evidenced by their continued lack of communication.',not_happy
id40133,' my husband and i and another couple got some rooms here for new year is eve. the room is small but it was ok. there were hairs on our sheets but we running late for dinner so we didnt have time to call the front desk. the bathroom is really small with a high tub and it smelt like someone had just used it. surpringsly it was quiet and the bed was comforatable. there was an issue with some wrong charges on my card. this charged made our account overdraw. the hotel management kept insisting that my bank charged me and not them which any reasonable person knows is impossible. after me having to call my bank they sent a letter to my bank to have the charged removed. it seemed like it took them forever because my ride ended up having to leave and i had to get my husband to come back and pick me up. they did the letter and the amounts were incorrect so they had to redo it. it was finally right. then - days later there was another charge that was valid that they failed to inform me about. i asked if they would do anything or my incovience and they in so many words said no. it wasnt until i emailed their guest relations department that they sent me a free night. so everything worked out just slowly. its the cheapest place close to the mag mile so if thats what you want then go for it. if not pay the extra $-- and go around the corner to the inn of chicago way better!',not_happy
id40134,' i never write reviews but feel compelled to after our horrible stay at the w. the first room they put us in smelled terrible so they moved us to another room which smelled fine. later that night a strong smell of cigarette smoke started wafting in through the air vents despite our being on a non-smoking floor. the staff is first suggestion (at --:-- pm) was for us to leave the room for half an hour while they purified the air. ultimately they moved us to another room but it took about an hour for them to pull that together. once we were settled in the new room at around --:-- pm the front desk called to say we had a package at the front desk that was going to be delivered to our room. turns out it was not a package for us. ten minutes later we got another call saying that someone was coming to pick up the misdelivered package. when we got our bill you can imagine how pleased we were to see that they not only didnt compensate us for any inconvenience but they actually overcharged us for the room by $-- and charged us for movies we never ordered. great location but will never stay there again.',not_happy
id40135,' i have to admit we came here because of free award travel but that does not influence this review....this hotel is really special....bathrooms are gorgeous zen-like and the shower in our jr. suite could accomodate a family of -!! the best part however was the incredibly attentive staff all throughout the hotel. and how about the free limo shuttle? a couple of downsides: the bed was not as comfortable( ala westin heavenly bed.)..a bit hard for me....and the restaurant-bar is pricey. that being said there are lots of places to go for breafast around the corner that wont break the bank....lovely georgetown location....if you are walkers you can get to the lincoln memorial on foot in about ----- minutes....subway drops you a -- min walk to hotel. the other postive reviewers got it right.',happy
id40136,' i stayed at this hilton last year and had a decidedly bumpy experience. much better this time. the usuals: comfy hilton beds clean room well appointed rooms free wifi as a hilton honors member. starbucks in lobby which offers my standard breakfast of juice coffee and oatmeal. quick and easy so i like it. situated in heart of the financial district and moscone center is just blocks away. parking is expensive and there are no options. very nice lobby and i was able to host several meetings in them while attending the agu conference at the moscone center. so this was easy convenient and this time hilton was on their game so well done.',happy
id40137,' we love boutique hotels until we stayed at the triton. the triton is not a boutique but rather a budget hotel. the room was small (tiny) and the bathroom had no space for our toiletries. the room needed to be refurbished and because of this appeared unkept. we had a view of an alley. we paid $--- a night with taxes. we heard from a friend who lives in san francisco that the going rate for a room at the triton isbetween $---$-- a night and that would be an appropriate price for this property.the hotel advertised frete sheets and we had one on the bed. they advertised aveda products and we got one very small bar of soap for two people. i encouraged another couple to stay at the triton and they left the next day. they found a rather elegant room a few blocks away for the same price. we stayed because we did not want the hassle of moving for a short labor day weekend trip. i wrote the hotel with these observations and to date have received no response. i read the trip advisor before booking and since the reviews were so mixed i decided to give it a try. big mistake on my part.',not_happy
id40138,' just returned from san antonio. the crockett was great. the breakfast was excellent: you could make your own waffles (in the shape of the state of texas). there were scrabled eggs and tasty salsa to put on it lots of fresh fruit cereal yogurts juices and coffee cake. our rooom (#---) was large and the bathroom counter was at least ---feet long which was great for holding all of our stuff. we were very with the crockett and recommend it.',happy
id40139,' hotel was excellent. we were a family of -. we enjoyed the pool doorman (always accommodating) concierge was very helpful (directing us to a great italian restaurant accross the street). the rooms were modern and clean. the area was safe -we walked around to the greyline stop. dogs welcome were fun to! we would definately stay again.',happy
id40140,' this hotel is the best hotel i have ever stayed at!!!!!!!!!! the staff was exceptional my room was spotless & the breakfast was wonderful. if you are coming to houston you must stay here!!!',happy
id40141,' the rooms are clean and spacious. the decoration is very plain in the rooms and in the halls. the furniture is simple but adequate. the amenities soap shampoo etc were good quality. but we missed a body or facial lotion. the grounds were pleasant. we had a nice view of the pool and bay. the weather did not allow us to try out the pool. the exercise room is pretty well equipped for a hotel. the staff was quite pleasant. but this is a --star hotel not a --star by a long shoot. we paid $-- a night on priceline. it was definitely a good deal. but like other big chain hotels everything extra costs - local calls $-.-- each park your own car $--.-- per night valet car service $--.-- per night internet access $-- a day or more depending on the option you choose. we have been spoiled at b&b where these extras are often included. all in all if you are looking for just a nice place to sleep and you can get a good deal this is a nice option. i definitely would not spend more than $--- a night here.',not_happy
id40142,' stayed in the suite. place still under construction-renovation. great location. had view of elementary school and park across the street planes landing and - freeway. great morning sun high ceilings and big suite ---. little italy is a great little neighborhood. basic satellite not all channels worked details not finished in room. but enjoyed the morning sun and watching the planes land.',happy
id40143,' just home from our first stay at the chelsea pines inn... i booked the hotel based on the reviews on trip adviser and and was not disappointed. if you are looking for a luxury hotel you may be disappointed but the room was clean and appealing we were on the fifth floor which if anything i can flaw the location with is the fact that climbing up to the fifth floor is a bit of a chore.. but other than that the place was inviting and homey. we normally stay in large mainstream hotels so this place was a nice departure from that kind of experience. it was sort of between a bed and breakfast and a hotel. i loved the garden in the back and it was like an oasys for a morning breakfast. the continental breakfast was somewhat european in that it offered a variety of breads rolls croisants jams ham cheese fresh fruit juices cereal and much more and it was nice not to hunt for a place for breakfast. the location was great near lots of restaurants a drug store supermarket and liquor store and subway stop all within a block. the subway was one of the main lines a c and e which took you to the major sites anywhere in manhatten. it was close to washington square and the meat district. i would not hesitate to stay here again.. i may though request a room on a lower floor say the -rd or so as the climb was a bit of a chore to get to - though the staff are super accomodating and will help whenever they can. we arrived and before we knew it our bags were delivered to our room without even asking. jay the owner greeted us and immediately showed us a map of new york and showed us our location and discussed interesting sites to see. he also provided a greenwich shopping directory and list of local restaurants that were recommended. the staff were always helpful when we asked any questions and this truly was a great location in which to stay...the rooms are clean and you have to remember you are in an old building but other than that the air conditioning worked well the wi fi worked ..this location made the visit to new york a positive experience. i would return again on my next new york visit.',happy
id40144,' we recently stayed at the new york hilton to celebrate my sister is --th birthday. i had made a request to be upgraded if possible. we were surprised to find that we had been upgraded to a suite and given access to the executive floor. i am from miami and have stayed at this property many times over the past -- years because of the service and convenient location. i want to recognize the exceptional attention given to us by claudia executive level manager who was able to honor our request and madeline executive level hostess who always makes us feel as if we were returning home.',happy
id40145,' this hotel was in a great location it really could not have been better. the front desk staff were very nice and helpful. it was handy that there was a free continental breakfast in the mornings. the room was ok what you would expect for a --- star in north america. it wasnt bad but it wasnt great either. the maid service was not great. we stayed - nights and twice we had to ask for our room to be cleaned.',not_happy
id40146,' we stay for - nights and it was awesome. everyone in the hotel makes your stay even better. we came with friends and we both were pleased with the room and service.',happy
id40147,' the receptionist was very rude for a start acting like we were an inconvenience. then we made the mistake of using the hotel phone to make a -- minute call to the uk. the phone didnt seem to work or accept coins when an operator came on the line asking if i needed assistance. i said yes and gave her the number she then connected me. however no cost or rate was mentioned. later on my parents received a bill for --- dollars! for a -- minute call that is daylight robbery. they complained to the hotel which dismissed the complaint saying that the phones are there for the convenience of guests and they dont operate them! they said complain to the phone co. some convenience and who gives that phone co. permission to put there phones in there? total scam dont be had. would never go back. i wonder how many of these good reviewers got a shocker of a phone bill a month or - after they did their review!',not_happy
id40148,' stayed here for two months. loved my stay. the staff was very friendly. free breakfast buffet is very nice. also has a nice bar and a pool table. rooms were serviced everyday.kitchen is nice with all the necessities. midst of all its situated very close to empire state building times square herald square and bryant park.subway station is right outside. loved it all!',happy
id40149,' this used to be the sheraton which what my cousin who lives in the area told me. now it is the marriott wardman park. i had read mixed reviews on this website so i was a bit daunted going in. we booked two rooms while we attended the convention at this hotel and my first thought upon arrival was that i had never seen such a vaaast hotel lobby. this hotel goes on forever and has several street entrances. there are several huge ballrooms and meeting rooms go on ad infinitum. the room was pretty nice though slightly dated. i noticed that the bathroom wallpaper is in need of being replaced as it is dated and yellowing in some places. the room despite one person is report of seeing a mouse in her room was quite clean and the maid service seemed to be pretty good. ok now for the clincher. the second night we were in the hotel the fire alarm went off at -:-- am. it was no false alarm as we were herded down ten flights of steps outside where all two-thousand of us waited for an agonizing and cold two hours. the fire trucks came and put the fire out that began on the -th floor. we were on the top floor the --th and you could smell the smoke from our rooms. after two hours we were told to go into the huge ballroom that holds over ---- people. it was quite scary to say the least and the fire as we came to find out had started with a cigarette that someone put out in a syrofoam planter box on the -th floor. we werent told what was going on for another few hours and finally by the time we got back into our rooms it was nearly - in the morning. a few days later there was another smaller fire that occurred in the afternoon when we were out exploring dc. this hotel sure seems fire prone and hopefully they will get this under control sometime soon. aside from this excitement i enjoyed this hotel. it is huge and is not as elegant as the nearby omni shoreham which i will stay at next time im in town. the service was pretty good in the pub restaurant and bars and the starbucks coffee in the hotel was convenient for early am coffee breaks. the most beautiful part of the hotel is the older section in wardman tower. it is odd to have the chandelier traditionally decorated hallway which was the original part of the establishment that leads to the more elite wardman tower section which is decorated in ethan allan decor. all in all this was a good experience and aside from the fires we survived this hotel. hope they send us our promised compensation in whatever form that will be. i do have to say that the staff at the hotel including the concierge was very helpful in helping us with mapquest and directions in and out of dc. not the best place in town but it is pretty good for what it is. didnt see any mice either!',happy
id40150,' check in was quick our room was decorated very nicely. it was extremely clean as well. the staff were helpful and kind. valet parking was fast (most of the time). the shower was not a low-flow (yay!). beds were comfy. what else can i say... everything was great!',happy
id40151,' staying at the homewood suites in washington dc was really one of the best experience that i have ever had travelling cross country.the hotel is in a very quiet neighborhood but at the same time all the historic places is very easy to reach within striking distance.if you like to walk even georgetown is easy to reach in half an hour.the hotel itself is pretty nice and the rooms are comfy and equipped with a full kitchen;for this reason to have a whole food market after two blocks is not bad because you can save a lot of money having lunch in the room.the hotel offers a decent breakfast and even the dinner is served from monday to thursday.there is also a business room where you can use for free a couple of pc.overall it was a great stay without spending a fortune.',happy
id40152,' my husband & i stayed here for a couple nights on a little vacation to denver. what a great hotel!!! the service was top notch from start to finish of our stay! the room was very comfortable. we loved the complimentary hour and the gold fish we had in our room. my husband originally said no to the offer of having a gold fish in our room but i just couldnt pass up such a unique offer to have a pet gold fish for a couple days! this would be especially great for people traveling with kids. the restaurant downstairs panzanos is also highly recommended. we had great food drinks and amazing service. i especially loved the flatbread and the short ribs. i would definitely stay at this hotel again!',happy
id40153,' our stay at the hotel saint cecilia was flawless and we wished we had booked more nights just to stay at this beautiful hotel. the staff were friendly and professional and was always willing to go the extra mile to make our stay more pleasant. the room was amazing with views of the austin city fantastic decor and amenities. it is a short walk to all the great shops and food trucks on soco but quiet and secluded when you want to escape. one comment is that there are no elevators to the rooms so if you have very heavy luggage or have difficulty taking stairs let them know in advance.',happy
id40154,' my hubby & i chose the alexander inn for our -st romantic getaway since the birth of our daughter - months ago. we were able to take advantage of their super low promo rate. our room (#---) was immaculate the full bed was comfy & the bathroom had the standard amenities. breakfast consisted of lighter fare: coffee juice eggs waffles etc. the staff was very nice! we were greeted with a smile at check-in and a nice lady from housekeeping told us to enjoy our stay as we shared the elevator. the location is perfect: nice walking distance to area attractions great restaurants etc. parking is validated at an indoor lot about a block away for the discounted rate of $--.--. we really enjoyed our stay and will visit the alexander inn again soon!',happy
id40155,' you stay neer everything... this is a great location. the staff is friendly and helpfull. the rooms are old but ok. the front desk can be busy. all in all my rating will be very good and i will go there again.',not_happy
id40156,' the location at the confluence of two or three intriguing neighborhoods spitting distance from subway stations...is ideal. it was even pretty quiet at night (our room did not face the street). the patrons were all grown-up well-behaved types so no partying sounds. a local daycare lets the kids out to play at about -am -- it is a nice noise to wake up to. i think they may have remodeled recently as i did not notice any of the shabbiness that previous reviewers mentioned. (my husband did say he thought it was a little rough around the edges though.) yes when you enter the lobby there is a little mustiness -- i think there may be dryers on site that dont vent so well though im not sure. but the upstairs rooms (climbing - flights a few times a day is not bad as long as you know what youre in for) were bone dry. there were great elements -- quality beds excellent sheets. mini-fridge without any of the usual expensive impulse snacks. varied fare at the continental breakfast. thoughtful listing of three events-locations of note slipped by elves under the door each night. there were some lacks -- no hooks towel racks or phone books. not a big deal but those things would have made an extended stay a little easier for us. small spaces of course so there was some creative bathroom fixture placement -- dont be too obese if you expect fit in certain important bathroom niches! the guys who cleaned the rooms were friendly and genuine. the guys who worked the desk were unfailingly polite patient and helpful. in general though there was not a warm vibe. it was kind of like -- efficient waiters. which some guests will be very with certainly. but i see that at least one other previous reviewer noted there is little chatter between guests or between guests and staff. maybe this is just nyc and im a closet minnesotan? i think that the campy decor made me expect a little more...chatty casual interaction human warmth give and take laughter. one owner went out of his way to help us once. the other owner well -- he made me feel as if i was in his way during his day at his hotel a few times. like i was in his living room. in general i would describe the tenor of the service as reserved...or standoffish depending on what you like for interaction during your vacation. it did bother me a little that no women seemed to work at the hotel. it was not an *exclusively* gay male clientele so why the apparent lack of women employees? definitely book a stay if you want a decent value at a great location a seamless nyc stay. after all who wants to spend much time in the hotel room in that city? id think twice if you are a single person travelling alone wanting to make friendly connections with people. go to toronto :)',happy
id40157,' the muse has a great location few steps from times square in the heart of theater district. the hotel is very chic nice rooms clean environment. the concierge and the reception desk staff are super accommodating. free coffee and free newspaper in the lobby. david the bellman was very helpful and friendly. thanks dave. a good experience if you like small boutique hotels. many nice cafes around for a good breakfast.',happy
id40158,' from the reviews on this site my boyfriend and i were braced for a ramshackle room and rude staff but we were prepared to take a chance because we got a good rate. maybe we were lucky but i wish i had known what i know now: this place is perfectly fine -- a good bet. we had a corner room with a king-size bed on the twelfth floor and it was clean and reasonably comfy. the bathroom appeared to be brand-new and the shower was nice and hot. the staff were perfunctory when we checked in but friendly and fast when we called down to request things. im extremely picky and id say this is a solid budget hotel that you can pick without any worries.',happy
id40159,' very classy hotel with beautiful lobby and superb restaurants. conceirge was extremely helpful. great location in downtown with an easy walk to the waterfront and ferries. nice pool with a great fitness center.',happy
id40160,' for our annual thanksgiving trip to chicago we elected to stay at a hotel this past year rather than the in-laws as we have in the past. nothing wrong with the in-laws of course but as our family has grown quarters have grown tight at their house so we felt it was time to branch out. i can say after spending - nights at the residence inn in downtown chicago we made an excellent choice. the location is fantastic. right by michigan avenue. a few blocks from the lake. just right in the heart of chicago. i was actually shocked by how cheap we were able to get the room considering the location and the holiday weekend but i wasnt going to argue. the room was huge. plenty of space for our family of - to spread out. with two toddler age kids room to roam is important and they had plenty of room to play. the free breakfast was good. nothing historic but it met expectations. the one downside i will point out is parking is a bit expensive. while the parking was high the valet attendants were very friendly and moved quickly when you needed your car. we are planning another trip for later this year where we are bringing some friends and are going to highly recommending the residence inn on walton to them. great value. great location. great service. and tons of room.',happy
id40161,' this hotel is a dump. horrible bathroom scuffed and chipped furniture deeply unreliable service and the room isn’t that clean. but the views... the views make up for it all. tip: wake up early and watch the sun rising over central park. unforgettable.',not_happy
id40162,' i just want to get the only possible negative out of the way before i start gushing. im not a fan of the wallpaper. ok here we go... ive been to many hotels in my life but have never experienced such a friendly and helpful staff like this. everyone who works at this ritz carlton truly does everything they can to make sure you are and comfortable. if youre staying downtown you really need to be staying here if you have the chance. were not rich but found a good rate on the hotel website. the lobby is incredible the rooms are great but again the people take this hotel to another level. kate at the front desk was the single most helpful employee ive ever met at a hotel. we stayed here during a busy time (oprah is final shows and bulls-heat in the nba). there were a lot of celebrities at the hotel including the miami heat team but we were the ones who were treated like stars. thank you ritz carlton it was worth every penny!',happy
id40163,' the donatello was a great choice for us in san francisco. it is in the heart of everything near whatever you want to visit. you can easily walk to attractions great restaurants and shopping or get local transportation for a bargain price. the service was the best we have seen anywhere. impeccable! great coffee and views from the top floor guest area-concierge; also very comfortable sitting area there w- daily newspapers. rooms are spacious clean well appointed w- mini fridge microwave coffee maker and wet bar. the lobby houses some beautiful antiques and art work as well as comfortable seating. we can hardly wait to return!!!',happy
id40164,' second time i have stayed here as my accommodation is normally dictated by the conference i am in dc attending. the marriott is well placed for the sights and next to a major metro intersection and a macy is with a starbucks in the lobby and a cosi next door. comfy bed nice sized room and efficient service. the airline check-in terminals in the lobby were useful too. i did miss having a room safe but these seem surprisingly absent in dc hotel rooms. the concierge also misdirected me to the post office on penn and --th which is not a fully functioning post office but just sells stamps - they should know these things. minor complaint though.',happy
id40165,' looking for something not too pricey in expensive boston for a quick weekend. $----nite for the - of us in - beds seemed the best we could do in the centre of town. room turned out to be very nice well appointed and with plenty of space. staff very pleasant every time we needed something from them. only problems very small no complimentary mouthwash when requested and drinks in charming bar were outrageously overpriced - but the bar area was striking so we didnt feel too ripped-off in the end. had seen other reviews not so favorable - dont know where theyre coming from. our hotel experiences generally in europe and this compares very favorably although more expensive (as are all us properties.)',happy
id40166,' stayed there for almost a full week during the tms ---- conference. i did not pay for the stay so the budget is not review. i asked for a room view seaview and i got one. the view over the marina was very nice. the room was large and pretty nice. the location was excellent for strolls along the shoreline or to eat in the gaslight district. for the business traveller this is a good choice when in san diego.',happy
id40167,' pros: great location nice room view (but average size) top floor restaraunt-bar views of city were amazing. food was good but not great. paid $--- for room - seems fair but am sure other good options out there too. overall nice hyatt quality comes at a steep price with hidden fees (see below) cons: hyatt will rape you in various charges and fees. like charging $-- dollars for overnight car parking. or $-- dollars for daily wi-fi connection. and if you use their in room phone to the tune of like $- dollars a minute. it is straight up theft. i complained to management for a $-- dollar charge for -- minute call and they seemed oblivious. i tried watching an in room movie vod and the picture quality was terrible too. also my room was near elevator shaft and i could hear the roar of the elevator in the bathroom sometimes. was i satisfied overall? yes. would i stay there again? probably not.',not_happy
id40168,' i found this to be a great motel although i suppose i was expecting more of a hotel. if you need to stay in this area near san diego st. univ i think it is an excellent choice. if you are looking to explore san diego it would not be my first pick. that being said the staff was friendly and the room was immaculate. some of the reviews here lead you to believe it is some real hidden gem of paradise in reality it is in kind of an average neighborhood with average rooms an average to small pool area. parking is free and the wireless internet worked great in the room those are two bonuses. its a good -- minute ride to the heart of san diego which can be more with traffic. i dont think youll be dissapointed staying here but dont set your expectations too high.',not_happy
id40169,' love the kimpton brand and this location does not disappoint. great service and comfortable beds and room layout. restaurant off lobby was good for dinner and the location of this hotel really works well for downtown as well as the suburbs. right next to smu. would recommend and definitely return next dallas trip.',happy
id40170,' mainly there is often no hot water and the internet often does not work. it is a touch less clean than im comfortable with. on the good side there are nice touches that make it feel stylish and fun. it is a trade off of basic comforts for style. im a comfort gal but to each his own.',not_happy
id40171,' this is an older property with exterior doors. ok if that is your cup-o-tea. i happen to like parking in front of my door. this was a one night stay on halloween to take a flight the next day. the area didnt look all that great for walking around - not somewhere i would be outside alone at night. the hotel room was clean. check-in went well. walked into the room and the tv was playing a hearth scene. left too early to have breakfast but the standard la quinta fair looked available. had a good night sleep and an easy drive to the airport in the morning.',happy
id40172,' we travelled to nyc for the second time & decided to stay in the barclay as it had a good star rating & most of the reviews were great. location was very important to us after our last stay & we were not disappointed! the barclay is perfect! right around the corner from rockafella & empire state -min walk from -th avenue it was perfect & saved us lots on taxi is! the hotel had the most comfortable bed! i actually miss it! lol... & the room is very spacious compared to most nyc rooms! the bathroom isnt very big but perfect for a quick shower & we were always supplied with clean towels maid service was great... i cannot really moan about the hotel or the staff. all was excellent & will ---% recommend to my family & friends!!',happy
id40173,' while not quite up to the standards of other westin properties the bonaventure continues to be a solid choice for accommodations in dtla. definitely worth a visit; clean and comfortable. one thing about this place; it confuses most people. almost everyone i come across has troubles navigating around the property and gets lost at some point. handicapped individuals might want to consider another property. overall it is fun and a good place to stay for a night if in town for business. the rates are usually pretty reasonable and the rooms themselves are comfortable decently appointed and offer great views of the city. this hotel has been here a long time and will continue to be a good value if you need a night or two in dtla.',happy
id40174,' myself & - friends all in our mid -- is stayed at the travelodge october --th---th. we arrived early & the bell man was more than happy to hold our bags while we explored the great city of chicago & waited for check-in. normal check-in is @ -pm but we were able to get in our room by -pm. there is a bank of - elevators but - were down. however the one that was working was quite quick and we never had to wait more than a minute or two. when we opened the door we were surprised at how small the room was. but we decided that all we were doing was sleeping & showering there...so as long as the place was clean we had no complaints. i had heard that there was an issue with bed bugs so i inspected the bed before placing anything on it. i was happy to see that the mattress & box spring looked fairly new sheets were clean & fresh and even under the bed was spotless! the bathroom was quite small but clean and everything worked well...little more water pressure would have been nice. the rest of the room could use some updating paint on the walls change the artwork & curtains etc. but that is all esthetics. if youre looking for somewhere to use as a home base to simply sleep & shower...this location was great. we had no issue with street noise or train traffic. as an added bonus there is wi-fi in the hotel & a digital safe in the closet all at no charge. the staff at the front desk was always helpful with restaurant suggestions. dont go next door to the cafe. head south to wabash & --th check out eleven diner! fantastic!!! we ate breakfast there every day. overall if youre planning on being out & exploring the city and simply using the room to sleep & shower...this is a great place to stay. be sure to check out the shedd aquarium & the science & industry museum!',not_happy
id40175,' nice place to spend a night or two while visiting philadelphia. convenient location -- minutes walk and you are in downtown. subway station just - minutes away. rooms are spacious bathrooms are ok but a bit old and the breakfast area really gets cramped so be careful with what time you get there!',happy
id40176,' the rooms are tiny(but how much time do you really spend in your room when visiting nyc) the bathrooms are efficient(shower was nice and hot) the bed literally takes up the entire room there is a closet and drawer to store things(do not leave your car keys in the drawer like we did) wifi was decent.. fantastic location quiet neighborhood quick one minute walk to the subway(you must cross broadway to go downtown) the prices were fantastic for nyc.. its a winner in our book and we will be back next visit..',happy
id40177,' booked a suite last monthplenty of room. requested a rollaway for my tall son so each of my boys could have their own bed. it was sitting in the living room when we arrived. later that day there was a plate of fresh cookies and carafe of milk waiting for us after a day of sightseeing. we stayed on the --st floor. there was the sounds of police-fire sirens that could be heard in the day but after laying in those comfortable beds i did not wake up until morning. hotel was very helpful in providing us maps and directions. very knowledgable of area restaurants. hotel is right across the street from madison square garden and subway.great gyros shop and mcdonalds are - block away for a quick lunch. felt very safe in and around the hotel. doorman always greeted us upon arrival and exiting. no wait for taxis. check-in and checkout was a breeze with no lines at all. we did use the exercise facility which had very cold water provided for the guests along with towels and headphones for use on the treadmills(which all had cable tv attached). area was very clean and did not smell like a gym. staff member came in to ask if everything was in working order. all the staff members were professional looking and very courteous. cold day outside but the staff gave us all a warm feeling. they seemed very appreciative of our stay. we got - follow-up emails thanking us for our stay. a nice touch! we will stay at this hotel again next time we are up that way. southern hospitality in a new york hotel.:) cannot go wrong here. great experience for us. walter m.(tennessee)',happy
id40178,' i have recently returned from a - week holiday in boston staying at the omni parker hotel although it wont say anywhere in a brochure or website there is currently building work right next to the hotel where a block of apartments are being built! work starts at -am with deliveries and cranes being put into place and work continues until -pm. unless you are a heavy sleeper or like wearing ear-plugs id book in at another hotel until ---- when the apartments are due to be completed! on a brighter note the hotel is superb staff friendly rooms thoroughly cleaned each day and food beautiful. the location is superb as just being over the road from boston common the subway and shopping district although the noise from the building work was just too much each day!!!!',not_happy
id40179,' after reading several favourable reviews of this property we stayed there for the -nd time in the last - months. once again the rooms were clean and of ample size (especially for nyc). the location near times square is ideal to walk to many locations or to access the nearby subway lines. staff are great to deal with and very helpful. we will definitely be returning to this hotel in the future.',happy
id40180,' since we had never stayed at a comfort inn we decided to give them a try and booked a family suite ($--- a night). not only was our room not ready upon arrival they gave us a dirty one with the room falling apart. soiled comforter cover on the king bed with cigarette burn holes and stains dried liquid splattered on the wall dirty drapes - drape draw pull fell apart dirty tub and a refrigerator with - thick frost. despite several complaints to the manager nothing was done until after -- pm at night and all that management would do is apologize. we had booked the room for four nights and left after staying only one night. i would never recommend this place to anyone. i have numerous photos which i am going to send along with a complaint to my credit card company to dispute the bill. i cannot see how this place stays in business with such poor management.',not_happy
id40181,' had never been to sf before and stayed at the marquis for a conference. room was fine service very good. the place is a little bit of a maze sometimes with a strange chemical smell in the hallways. the homeless are ubiquitous and vocal in sf-- be prepared for aggressive panhandiing if you are in the designated smoking area. dont know why the hotel does not manage this. the hotel is location is excellent with easy access to streetcars and other public transportation. staff is very friendly and helpful. the lobby bar is a great spot to meet up with friends bartenders are great.',happy
id40182,' when you pay a higher amount you expect better quality than what you get here. the shower had mildew in the grout. the shower pressure wasnt very high at all. the a-c -heater kept kicking on and off every - minutes. we had to turn it off just to get to sleep. the main floor is hallway smelled of wet moldy towels. the restaurant was sadly lacking. it is pretty bad when the tastiest item is the salad. the only good thing about it is that the front desk people were very nice.',not_happy
id40183,' walking distance to from penn station; clean relatively quiet (we wore earplugs); small but nice bathroom with tub and shower; not enough electrical outlets for grooming--have to use the two outlets in bathroom in order to style hair in front of mirror--should be an outlet near the full length mirror so someone else could be using the bathroom. with two queen size beds youre going to have more than one person in a room. they decided to work on the hot water system from ---- one day. we did not know this (there was a posting in the lobby) and we complained nicely and were able to get them to knock off $-- for the day on our rate. after all for the price of the room we felt we should be able to take a shower after touring all day--maybe they could have worked on the system after midnight. but they were very accommodating otherwise.',happy
id40184,' it is very disappointing to write a bad review about an embassy suite but this is my second stay at this one and the experience was no better the second time around. registration staff seems confused and not sure why you are talking to them. first trip gave my room to someone else. second trip changed my lock after the first night of my - night reservation. told me i had to come back to the desk when i did asked me why i came back to the desk! got new keys. that was dumb but not the reason i wont go back. it is the elevators and the breakfast. we were on the -th floor and we resorted to using the stairs because of the long wait. the little tiny breakfast area was jammed with people out into the hall. a guard let in a few people at a time. it was not a pleasant way to start the morning particularly after using the stairs. i love embassy suites and will pick them every time over any other hotel. not this one. never again.',not_happy
id40185,' blonde wood everywhere really warm lighting and you feel like you have not missed the sun for days. i dont know what kind of mattresses they use but this was hands down one of the most comfortable beds. and no overstuffed pillows either. staff are very friendly and helpful; lobby bar was ok - i wish they would turn off the tv; service was great and so was food.',happy
id40186,' amazing mattress slept like a baby. great view of the pugent sound and space needle. walking distance to practically everything! i would definitely stay here again. and luckily for a november we had great weather.',happy
id40187,' get room --- if able best room in hotel close to everything making a great central starting point small rooms at about --- sqft close to bart and other public transportation',happy
id40188,' the paramount hotel at times square is the perfect place to stay in nyc.the rooms are incredibly cleanfresh and comfortable and at one end of the block is times square !! and at the other end of the block their are some very excellent yet reasonably priced restaurants.when your time in the greatest city on the planetis short the paramount is the place to be .',happy
id40189,' i and my wife stayed at the elysee for -- nights in early july. we had a room with a king-size bed at the --th floor. it was a nice well-managed cozy hotel with a very good location just off the madison avenue close to bus subway moma central park and all the nice shops in the area. the room was adequately spacious and clean. the bathroom was clean and nicely designed with everything working. air-conditioning was very efficient and we sometimes even had turn it off. i had my laptop with me and i didnt have any problem with the internet connection in the room. all the personnel the front-desk people housekeeping doormen and the girls in the second-floor beakfast room were very efficient friendly and smiling. breakfast was quite extensive. it was a very good bonus to have free drinks and snacks in the weekday evenings and juices and cookies throughout the day. we were very pleased with everything about the hotel and we can recommend it without hesitation. we hope we can return.',happy
id40190,' seven women including four aged -- to -- staying in - very small nyc hotel rooms could have been a recipe for disaster but what a wonderful stay we had thanks to danny andre and the staff of this hidden gem. we were unable to reserve two double bed rooms but upon check-in we were upgraded to a two room two bath suite that saved us probably hours getting ready for full days of touring the city. the girls had plenty of room to spread out and stay up very late while the three mothers were able to get peace and quiet on a lower floor. the rooms were on the backside of the building so we did not have the view but it was well worth it to have the extra space that we needed. the rooms were super clean. the breakfast was simple but was kept well stocked and had plenty of variety for everyone. starbuck is coffee at the breakfast and in the rooms was a plus. even though our first night there we all got rain-drenched while touring uptown we were able to order pizza and wine from a local pizza shop who delivered right to our suite at a very reasonable price. the location of the hotel was perfect as we were able to divide our tour into uptown one day and downtown the next. after shopping downtown we were able to drop our purchases at the hotel before going back out for a nighttime times square experience which was only a few blocks away. having never driven into the city we were surprised that we found both the hotel and a nearby parking garage ($-- per day with hotel stamp) very easily after exiting the lincoln tunnel. even the garage attendants were very nice. in fact almost everyone we encountered in the city was more than willing to talk or help us out if we needed directions. great girl trip.',happy
id40191,' this is a good hotel in a great location. yes the rooms are small but for the price you cannot expect large rooms. the staff are helpful and friendly. would definitely stay here again.',happy
id40192,' our family of four thoroughly enjoyed our - night stay at this embassy suites chicago lakefront. i recommend this hotel for its competitive rates (given each room is larger than the average downtown chicago hotel room) the complimentary full breakfast the central downtown location and the friendly staff (from the ground floor bellman to the lobby concierge and front desk staff). this hotel is situated midway between the higher priced hotels in the north michigan avenue area (about - blocks away) and the navy pier (about - blocks away). we caught the orange line metro from midway airport and then transferred onto the red line metro (exiting at the grand station stop which is an easy - block walk away from the hotel). the embassy suites is part of the block-wide river east center which includes a huge amc multiplex cinema the cool lucky strike lanes bowling alley a bally is fitness and a ground floor walgreens. the surrounding area of the hotel is a beehive of activity with plenty of tourists heading towards navy pier residents who live in the surrounding high rise apartments and condos and workers from the surrounding office towers. across the street is a huge dominick is supermarket stocked not only with groceries but excellent prepared-foods counters. a few blocks north or west you will find an interesting range of eclectic restaurants and the high end shops of north michigan avenue. our double double suite was fine for the four of us. the suite was nicely decorated and the furniture was adequate and functional not luxurious but certainly consistent with the embassy suites brand. there were minor deferred maintenance issues that the housekeeping staff of the hotel needed to address that included dusting of the lamp shades in our suite cleaning of the dirty stairwells and better maintenance of the two sets of coin operated washers and dryers. however the visible public areas of the hotel were maintained nicely and our requests for additional blankets shampoo and soap were promptly delivered. the daily complimentary breakfasts were consistent to the embassy suites brand and the wait times after -:-- am were rather long as other posters have noted. the selection was good and consisted of scrambled wet eggs sausage and bacon potatoes pancakes fresh fruit - selections of cereal yogurt breads donuts and pastries. the same items were also available in the cooked to order omelet line as well. staff did a great job of clearing dirty dishes from the large number of tables and extra tables were set up each day to accommodate the crowd. we used the fitness room daily but it was very small and limited with a rack of free weights three treadmills one recumbent bike and a couple elliptical. the indoor lap pool was short and narrow. both seemed like an afterthought and we wished the hotel arranged for complimentary fitness passes to a nearby health club like the bally is. other than the deferred maintenance issues behind the scenes i thought that the embassy suites was a beautiful hotel in a good downtown hotel. the hotel staff that i encountered treated us with respect and a desire to please. as long as the rate was fair we would come back.',happy
id40193,' what do you say about a hotel right in the middle of everything? the hotel was wonderful in all respects but being it was located in time square gave us the opertunity do see and do everything. we had wonderful meals at the hotel and the staff even pointed us int he right directions for other resturants and night life. rooms were clean and quiet. if your wanting a hotel close to the action and a little upscale this is it. thanks for a wonderful - days',happy
id40194,' we had stayed at several comfort inns while travelling around california most were excellent except this one. the staff behind the desk were rude we were travelling with our - sons and one of the reasons we stayed at comfort inns were the laundry facility is which the brochure in the room claimed to have a laundry on every floor. when i couldnt locate the laundry i was told very rudely that it was an old brochure. the room was comfortable but the bathroom had more mold than i could tolerate the room next door had the tv going loudly the entire night making sleep difficult. we booked for - nights but left after - nights. will never stay at this particular comfort inn again.',not_happy
id40195,' stayed at this hotel for a conference and the hotel was very clean and had very friendly staff. the restaurant serves an awesome breakfast buffet. if ever in this area again i will definately stay here again.',happy
id40196,' it is unclear how anyone rates these hotels. this hotel provided a room with inferior bedding. the bathroom was about - square feet. no door on hinges just a sliding door. the sink was not even in the bathroom. i have not seen that in a hotel before... only in $---night motels. certainly not in a hotel pretending to be a --star. the furnishings were old... not antique but shabby. but the staff was awful--at least the primary staff person i dealt with. rude cocky and argumentative. while i was waiting to check in two people had to return to the lobby to get new keys made because their keys did not work--not much of an apology provided either. the lobby looks nice but other than that.... there was nothing about this hotel that was superior to a motel -.',not_happy
id40197,' after reading all the positive posts on tripadvisor i decided to book for our - night stay in early october. im so glad i had the opportunity to experience this wonderful hotel. the adolphus has to be the best hotel we have stayed in for the very reasonable rates offered. large spacious room with super comfy beds quality old world decor spotlessly clean marble bathrooms friendly & helpful staff. the hotel is in a great location surrounded by many restaurants. i particularly liked that the internet was free & super fast. we will make this our hotel of choice when next in dallas',happy
id40198,' at -:--am the first morning of our stay an extremely loud rumble came through the bedroom wall. we called the desk and it was shut off in about -- minutes. upon inquiry the next morning the clerk told us not to accept the room next to the laundry in the future. she then allowed us to move rooms. no other explanation or compensation was offered. it would seem that booking anyone into a room with that noise at -:--am would be unacceptable to any guest.',not_happy
id40199,' this hotel is well located but is average. it is just beside the empire state building and macy is and is on --th st. just off -th avenue. the room we had was small and dark but we asked for a room at the back of the hotel so this may be the reason. the air con is very loud. the rooms are old fashioned but they are clean. make sure u request a non-smoking room as the smell of stale smoke in our room was dreadful but a few days later they eventually moved us to a non-smoking room. the staff are fine - not overly helpful but polite. the hotel is attached to brendan is bar and your room key card entitles you to --% off food there...the few times we ate there it was surprisingly nice! nice irish bar staff but a strange lay-out. the bar seems to attract isuit types in the evening. there is a free continental breakfast served in brendan is bar which is dreadful...it is worse than hostel food. it is buffet style and the one morning we did try it the place was dirty and everything was served on paper plates with paper cutlery even though this is a proper restaurant. also the guys looking after the breakfast area couldnt get people out fast enough. i would avoid it. there is a little cafe on the other side of the hotel and they have lovely breakfast for a few bucks. we stayed here as someone recommended the comfort inn but i have since discovered there are -! the one they meant was the comfort inn midtown which i happened to pass and it looked much nicer and has recently been renovated. all in all this is a well located hotel and good value which can be hard to find in manhatten but i think if i went back i would prob stay in the other one in midtown or a different hotel.',not_happy
id40200,' wonderful hotel! my boyfriend and i had the studio suite and it was more than enough room for the both of us! it was a bit cold during our stay there but we didnt even notice it when we were in the room because the heater worked amazingly! we slept very well! the complementary breakfast was awesome! we had waffles made bagels fruit sausage etc. and we spent our mornings reading the paper and eating breakfast in bed. what a great way to relax! the front desk and staff were extremely helpful and their -- hour mini mart was very convenient! i loved the fact that we had all the amenities of home. dishes utensils pots pans fridge etc. we were able to enjoy tea or a cold drink any time we wanted! the location was fine but if youre looking to be closer to stores and restaurants i recommend staybridge suites charlotte-ballantyne. the ballantyne area is still rather close to the arrowood suites (about a -- minute drive) but the ballantyne area looked really great. the arrowood area is good too (had a starbucks nearby so it wasnt that bad!) but it was a lot quieter than the ballantyne area. the mall that is about -- minutes away is great! and the restaurants in the area were very cool to visit too. would highly recommend this hotel!',happy
id40201,' its fine good for a couple of nights.not really near anything but bed is comfortable its good for a single or couple but too small for a family.they hold your bags for you which is great when your at a convention.parking is --.--.checkout noon is also nice.',happy
id40202,' having stayed here last year during a baseball trip to seattle we came back once again with another couple impressed by the cleanliness and efficiency of the place and the convenient location. clean – yes; efficient – not really. we made the reservation -- days in advance but the front desk somehow screwed up one of the room requests meaning a switch to a different room. after requesting and getting late checkout (noon instead of --) we returned from breakfast at --:-- to find our room keycard didnt work and we had to revisit the very busy desk to get the automatic cancellation reversed. neither room had a very efficient ventilation system and both featured quite uncomfortable pillows. overall adequate but with enough little problems to send us comparison shopping next time.',not_happy
id40203,' the hotel is very good. the only issue that i did not like was the train!!!!!. there is a rail road less than --- feet and it passes very often in front of the hotel. unfortunally every time the train passes it sounds its wissle. that makes very hard to have a nice sleep night.',happy
id40204,' i was a little nervous about staying here after reading several negative reviews but we had a fantastic time! the accomodations and staff were excellent. the first room we were given did not include a balcony (which i had requested and paid for) but when i complained we were given a beautiful room overlooking the bay. the room was very comfortable location great and the staff gave us the little extras we requested. the pub elephant and castle was great fun with good food. i will definitely return next time i visit san diego!',happy
id40205,' i had the opportunity to stay at this property recently when my hotel of choice wasnt available. i was pleasantly suprised and thoroughly enjoyed my - night stay. while the hotel was a little out of the way i was easily able to either walk to the areas that i needed to be at or could get to a nearby metro stop.',happy
id40206,' chicago: the allerton hotel - chicago. september -- - -- ---- my husband and i were visiting family in chicago and wanted to spend a couple of days downtown and booked our trip online. the allerton came up as a four star and because of the location i thought it would be a good deal. our experience left a few things to be desired. the hotel is older but the renovations were nice. the valet and bellmen were very accomodating and could not have been more wonderful. we had a pleasant greeting at check-in and that is pretty much where the good times ended. we arrived in our room and the standard room was smaller than hotel rooms i stayed in while visiting new york and i didnt think that was possible. the bed must have been a full size bed and there was very little walk space on either side. the bathroom doesnt have any real counter space so all toiletries must be left on the desk. i turned the bed back and the linen was filled with soiled spots. when i called to inform the front desk the woman was short didnt apologize and let me know she would send housekeeping up. i called back -- minutes later when no one showed up and spoke to the manager who was very apologetic and sent them up immediately. she assured me she would follow up with me to make sure things were satisfactory but never did. welcome to the allerton! the hotel was clean and the location couldnt have been better but if you are looking for comfort i say keep looking.',not_happy
id40207,' stayed for just one night at the towers of the waldorf and it was an extremely pleasant stay. lori at the front desk could not have been more helpful upon check-in and all the staff we encountered during out stay was courteous and helpful. the suite was beautiful in that traditional style with floor to ceiling drapery large fireplace comfortable dressing area and bath. it was like you were staying in a plush -th avenue penthouse. i was only disappointed that i had to check out the next morning!',happy
id40208,' good review led us here. it was clean and the staff friendly but the decore and facilities are very dated. had issues with the heating which wuldnt switch off and the fridge (which was empty?)and sounded like it has a deisel generator unning it! to be fair to the staff they sorted it out no problem. location is good - blocks from times square and we walked it every day and night. however the intercontinental times square was a $-- extra per night and a far superior hotel. id pay the extra if i went back.',not_happy
id40209,' we just got home from ny and thanks for my fellow trip advisors i found this gem of a hotel. we loved everything about it from start to finish. our room was bigger then i thought it would be we have stayed in more expensive hotels in the city that were smaller. rooms are styled very clean and modern. had a coffee maker iron hairdryer and very nice toilettries. shower was great full pressure and great quality towels. the bed was very very comfortable fluffy pillows and we got a great nights sleep. did not have much of a view on the --th floor but as others have said it is better on the upper floors. loads of little touches as well candy on the pillow pie on thanksgiving free wii fii ( all hotels should have that) and welcome notes. the only thing i wish would have been different in the room is the mini bar it is one of those that you cant take anything out of without paying for it with no room for anything of your own but i think this is standard practice in ny. but the best thing was the staff. i have noticed in the reviews how many people have commented on this but they are right. the hotel is very very fortunate in having the people they do i would hold on to them for as long as possible since they make all the difference. i would honestly welcome each and every one of them to my home and have them as friends. i spent more time with them then they had probably liked since i am a smoker and had to go outside to do so since this is a non smoking hotel but it sure made my entire trip to get to know them and cant thank them enough for the company. you can be sure you will feel welcome and well adviced when you are in this hotel. i was a little worried about the location from what others have said and yes the hotel is not on the nicest street around there but i never felt unsafe at all it is a short walk down half a block we are talking about and there seem to be plenty of police officers around. i had - children with me and did not worry even when we got in late. just use the same common sense as in any other area in the city there are always a few people around you really dont want to bump into. i highly recommend this hotel for everyone go and enjoy and i cant wait to get back myself. it will be my hotel while in the city for the future.',happy
id40210,' for being a bit south of the city this place was amazing! we never had any problems being able to ask the friendly staff like regina how to get where we were going. if i came back to chicago i might want to be a bit closer to the city- but bus fare is cheap there is free internet in the rooms free coffee available and overall staying at this hotel has been a very pleasant experience!',happy
id40211,' after reading reviews from tripadvisors my friends and i were a bit skeptical of windsor inn before we arrived. we chose windsor inn primarily because of the reasonable rates and also because most of the hotels in washington d.c. were fully booked because of the cherry blossom festival. but the moment we stepped into the hotel lobby we were pleasantly surprise. the receptionist was very warm friendly and helpful. the room is clean the bed is comfortable though the carpet just outside the bathroom was wet. i also enjoy the simple continental breakfast consisting cereal bread muffins.. the neighbourhood is nice and pleasant and seem safe. at least we did not hear police sirens throughout the whole night ! :-) overall we were very and enjoyed our - nights stay in the hotel. a pleasant and quaint hotel. highly recommended for budget traveller.',happy
id40212,' we have been staying at the casablanca for about - years and have always recommended it to friends staying in mid-town new york. having just returned from our annual pre-christmas visit it is sadly now time to report that the hotel needs some updating. the elevators have become rundown and the room furnishings including bed covers and linens need to be replaced. the price of this hotel certainly has kept up with the times now the owners need to do the same with the upkeep. --rd street has become busier now that cross streets are used more frequently because of the blocked off sections of times square. that makes the hotel noisier during the evening and what with the late night garbage pickups from the two adjoinign restaurants it can become annoying if you happen to be assigned one of the front rooms. rick is cafe was very busy while we were there but the service continues to be excellent as is the service of the front door-front desk staff. we have stayed at the sister hotel the library a couple of times the past few years. it is better maintained and offers all that the casablanca does without the noise and hassle. consider staying there the next time you need to book.',happy
id40213,' spent - nights in junior suite - room very nive - bed and pillows great - view terrible into alleyway....was ok to good. about - blocks from white house - use the metra to get around - cheap and easy! dont eat breakfast directly across the street !',happy
id40214,' took mom after a cancer treatment to relax. i experienced alot of staff wanting to enter the room at random times during our stay. one was the day of our checkout at -am while we were eating breakfast. the staff opened the door and wanted to know when we were going to checkout then left. i also realized when i got home that one of the sale robes that i got from dillards was not in my suitcase. i called the resort within - hours and was told by security that no one has checked into the room and they would look for the robe. they returned saying that it was not in lost and found or in the room when they checked. every year mom and i go to local resorts in arizona because of the discounts in the summer. i would have a very difficult time getting mom to go back to this place because of the inability to trust the staff. i believe this place to be very beautiful and it is but this is a resort and my --% $--.-- shower robe should not have been that much of a valuable item to not offer to replace; it still had the tags on it. (went and got another one the next day) should you give this place another chance....yes... since our stay in the summer of ---- i understand that it is now under new management. employee honesty is something earned with time and hard to find. if you stay here you will enjoy the events and some wonderful staff but make sure you keep an eye on your valuable and not so valuable things. and remember to take everything with you!!!',not_happy
id40215,' i stayed in the crowne plaza for a week while in the city on business. reading the earlier reports about the noise all i can say is “take the ear plugs” if you intend to be there during the day in fact the hotel must now realise what the noise is like as they leave ear plugs on your bed!! as i was out of the hotel by eight and back after five i have to say that over all apart from the day of check out when i came back at --:-- the hotel was quite. on check in after the uk flight the check in staff were really helpful and pleasant as they were through out the stay. the room was a little tired but comfortable and clean. the bathroom to quote some of our us readers re some of their experiences was very european. in fact it was so small you could have had the proverbial shower s*** and shave at the same time. last time i experienced this was when i was a young boy on the sea! the pig and whistle has a good atmosphere and the food is reasonable however there are many good eateries around the hotel and the main areas of shopping are only a couple of blocks away. the gym is old and very dark and in need of revamp. it does have some runners and other cv kit but the weights have had their day. however if you can “wangle it” there is a sports club across the road and you can get free entry to it. that is if you wish to brave the ---’c temperatures in your shorts!! overall would i stay there again… yes? the staff were really good and helpful (they gave me a - o’clock check out) and the room was comfortable and for the price it was good value. phily is a great place and i will go back on vacation to explore more at some time.',not_happy
id40216,' this place was old the parking a joke (im just happy my car didnt get broken into overnight) and breakfast just barely edible. other than that you get what you pay for if you get a $-- a night rate like we did. we were there for - nights to see friends graduate from the corps. one of our friends was charged $--- for the same room. they seem to up the rates near graduation time. the shuttle is are old and run down and only seat -. waits at the base and hotel were up to - hr.. the neighborhood is full of strip clubs and bars but close to the base. time for a complete renovation! ps: somebody may want to complain to san diego pd about all the bums camping on the street and sidewalk between the hotel is buildings.',not_happy
id40217,' it is a - start hotel in the center of the action walking distance from beal street.',happy
id40218,' dear mr watkins you promised us a wonderful stay and you and your staff certainly delivered on that promise. it is obvious how much you and the staff care about the hotel and its guests. everything from the fresh apples in the lobby to the chocolates with the turn down service at night made us feel like very special guests. even though i am normally a soft bed sleeper i slept so soundly on those beds of yours that my husband and i are considering purchasing one. thank you again for making our --th anniversary celebration very special. i cant imagine coming to seattle and staying anywhere else.',happy
id40219,' we spent - nights at the comfort inn times square prior to a cruise in june. we found this location to be central to all of our sightseeing needs. it is within walking distance to all the attractions in the times square area and close to the subway station to venture out into other areas of town. the room was small as we expected but it was clean and the beds were comfy so we have zero complaints. the breakfast was decent ... cereals fruits hard boiled eggs donuts coffee. we loved being able to grab a quick bite in the morning before heading off for the day. it saved us time and money by not having to find a place to eat. the staff was exceptionally friendly and went above and beyond with assisting us with directions etc. also if you are cruising out of manhattan this hotel is very close to the pier. if i were to return to nyc i wouldnt hesitate to stay in this hotel again!',happy
id40220,' enjoyed a three day stay. pool is very nice. liked the fact towels were available near the pool. rooms are comfortable and temperature control is excellent. best shower ive seen in any hotel.',happy
id40221,' the room is very clean and welcoming. the room service was great about cleaning and fixing everything up every day. at check in i asked for my room to be fixed for feather free. they were very prompt and changed everything out immediately (and with a smile). the gym is small but had a little of everything that you need to get a good work out in. they even have a roof top running track. the conference rooms were clean and a good size. nothing was crammed together and the seats in the conference room were very comfortable (seems to be a rare find). the location is decent. its a couple blocks walk to the --th mall street that has everything you would ever need.',happy
id40222,' the room was clean and almost prepared. i was mistakenly charged for the minibar but they fixed it. the staff were helpful but the valet were extremely slow -- i had to wait over an hour for my car. my major complaint was the air conditioning didnt work. the room was too hot for me to sleep comfortably. the lounge was so-so not as good as the marriott near wardmann park.',happy
id40223,' the hotel is beautiful. the historic-ness of the hotel is apparent in the rooms the spiral staircase and in the gorgeous outside look of the building. it was great to have free hotel parking available to us and so close to the shuttle was useful. the hotel rooms were comfortable and nice and i had no complaints with the bathroom (i know someone mentioned the shower as being too small and uncomfortable but i had no problems and i am not a small person at all). the only change i would have made was to have heating in the bathroom. the staff were lovely and courteous. the only thing i would advise is not to go to baltimore itself in the winter because on a monday in the rain there is absolutely nothing to do! i also think that the hotel front desk staff could be a bit more knowledgeable about the actual area of baltimore and the touristy things to do because although they tried extremely hard to be helpful (and were very helpful) they had not heard of some of the attractions we enjoyed most (like geppis museum of entertainment). all in all beautiful hotel in fantastic location.',happy
id40224,' stayed here over thanksgiving (plenty of spare rooms) as most other places were fully booked which seemed ominous. however we had nothing to worry about! these apartments are fantastic for groups- there were - of us and the apartment was very comfortable. it was clean there was a proper kitchen satellite tv and a decent sized bathroom. the staff were also very friendly and helped us whenever we had a question. for example on our last day we needed a car to take us to the airport. we asked the concierge and within - minutes a town-car was outside waiting for us. the location is good- just off times square so everything you want to see is very accessible. i cant remember how much we paid but it was excellent value.',happy
id40225,' you get what you pay for--in this case not much. the room was small and dark. overall the motel is dingy and cramped. the pool looked grimy. it was cheap and cheap is what we got. it is located right across the road from nasa and close to everything in the kemah are. but next time i would pay a bit more to stay at a nicer place.',not_happy
id40226,' rooms were nice and clean. comfortable beds valet and front desk were rude. conceirge was very nice and helpful. fee for parking. overnight parking at a nearby lot at fisherman is wharf was much cheaper.',not_happy
id40227,' we planned our weekend getaway to baltimore to see the inner harbor. i booked the hilton because of the great view of the baseball stadium that i saw online and my three boys would love the view just an added bonus to our very quick trip. well... once we got to our room and saw the amazing view just so happend that the orioles were in town and there was a game at -:-- my kids were speechless (and that truly never happens). couldnt get my -- year old to leave the room for lunch or dinner we watched the game. the view was better than some seats i have had in a stadium. extremely clean room great service and very yummy cookies! they even allowed us a late checkout and were so nice since my kids didnt want to leave. cant wait to go back!',happy
id40228,' we stayed here with a groupon which seemed like a good deal at the time. i will also say that i read the trip advisor reviews after i bought the groupons and hoped it wouldnt be as bad as the reviews. it was. the other negative reviews are very fair and honest. i have had good luck with groupon so kept thinking it couldnt be that bad! it is a great locaton for what we were doing. but the hotel is under construction. covered in scaffolding which may have been a good thing because if we had seen it we might have moved on. rooms were miniscule even by nyc standards. bathroom beyond small and had rust on the towel racks mold on the faucets and cracked sink. we had to run the moldy airconditioner to counteract the heat that wouldnt turn off. and open the window. i believe we were the only people who didnt change rooms. every time we went thru the lobby (tiny too so you could hear everything that was going on) people were complaining about the heat bathrooms etc and demanding new rooms. hotel was full of europeans very fun and nice so we just decided to pretend we were in europe. the real problem with the tiny rooms is that there was no place to go! the lobby was tiny and had only - chairs. there was no place to gather sit and relax for a few minutes or make your plans or anything. we were a family of - adults on this trip and that would have been nice to have a pleasant place to group. not a boutique hotel not renovated not luxury by any means. prepare for it.',not_happy
id40229,' the hotel was clean and affordable. the location was appopriate for my needs. the internet speed was ok but not outstanding',not_happy
id40230,' great location nice golf course friendly staff. only problem was there is no coffee maker in the room. i found that odd but was able to go downstairs to the bar area to get coffee. not ideal but coffee was good! i would recommend this hotel and compare it to a glorified hyatt hotel with nicer bathrooms!',happy
id40231,' we stayed here for a fun little get away in the city. overall we had a great time. the lobby has alot of fun little areas to sit and hang out. the rooms were small but comfortable. we were on one of the top floors and i enjoyed the view of lake michigan. it took about an hour to check in. they gave us some drink vouchers to hang out at the lobby bar while we waited for the room to be ready. the rug was wet when we checked in (maybe the carpet was just cleaned or there was a very large spill?) but since it took an hour to get in and they were booked we just dealt with it. whiskey sky isnt super impressive but it is a fine place for before dinner cocktails. some areas of the hotel seem a little warn down but you dont really notice it because the lighting is so dark. ive gone to bliss several times for facials and massages and i would have to say that it is one of my favorite spots for a facial but it somewhat depends on who gives your treatment. overall a great place to be when you are going to be hanging out downtown.',happy
id40232,' after staying at this hotel i must say that it was of the most pleasant and comfortable experiences ive had. i was very impressed by the large size of the room that i stayed in and the warmth and pleasantness of the service. everything in the hotel is bursting with character from the colorful art pieces and fascinating artifacts from the late ----s. most importantly it was a comfortable and unique experience one that i would very much like to have again.',happy
id40233,' sheraton should not have its name affiliated with this hotel. i am shocked there are as many positive reviews on this site about this hotel as there are. our group of - couples just returned from a weekend stay at this hotel extremely disappointed. the hotel is very old-shabby with zero charm. many of the rooms smell like cigarettes and sewage. our friends awoke to black sludge-sewage all over the floor of their shower and management did nothing to apologize or compensate them for it. the pool is not heated not cleaned (it is salt water?) and surrounded by cracked concrete and lounge chairs from ----. the restaurant is also dirty and is not open for lunch. there is no service at the pool for drinks snacks etc. the carpet throughout the building is totally worn and stained there was trash-gunk in the elevators and the functionality of the elevators is very questionable. the most infuriating thing is the photos on their website makes it look much more updated and nice than it really is. the entire place is very run-down and should be leveled. there is no charm to this place i implore you do not stay here.',not_happy
id40234,' the property is new and nice - rooms are large and well decorated bathroom design is excellent. beds and linen are sub-par. the service is in my opinion poor. the ability to deal with customers requests with finesse leaving the customer satisfied distinguishes a high-class property from a run-of-the-mill tourist hotel. i felt that intercontinental lacked the finesse whatsoever. judge yourself - the front desk wasnt able to fulfill our (advance) request for a queen or king bed room; the front desk manager told us that if we booked the room directly (i booked the room through expedia) then they would honour the requested room preference. regardless the relationship between the hotel and expedia (ill follow up with expedia if i have time) we arrived at -am get into the room at -pm and the front desk made no effort to accommodate our preferences. i called the room service and asked if they could lend me scissors - they said that they didnt have any scissors. i was speechless. the morning newspaper advertised on the hotel website never arrived. my conclusion - if youre lucky and dont need any assistance intercontinental is an ok place to stay (provided that you can get a good deal). dont expect --- star service and if you pay for one reason or another full price for the room then youll be better off elsewhere.',not_happy
id40235,' stayed over for new years eve to be close to the restaurant we had reservations at and the fireworks at penns landing. hotel was very clean staff was extremely friendly. check in-out was a breeze considering it was new years eve and the hotel was very quiet even in the middle of the night after people were coming in from their parties. rooms were clean and had a mini coffee maker. you get two free bottles of water and a free pack of oreo cookies in your room. some rooms have been upgraded to include flat screens but we still had an older room but it was fine and the upgrade should be complete by march. coffee & tea is available ---- in the lobby. parking is either valet ($--) or in the self park ($--) which is the going rate in philly anyway. hotel is adjacent to convention center walking distance to chinatown and reading terminal market and just a few blocks from historical area and center city. they offer a free hot-cold breakfast each morning with a good selection of foods and it is in a relatively large comfortable room compared to most hotels with plenty of tables and the food area is at the opposite end of people eating their food so you dont feel you are on top of each other which sometimes happens in smaller food areas in other hotels. very nice set up. beds were very comfortable and the stay was very enjoyable. i would stay here again while in philadelphia.',happy
id40236,' we stayed at the hilton for two nights prior to a cruise we didnt get a hello or what can we do fo you when we first arrived but the staff were very nice. our room was hugh not much of a view but you cant expect too much with a hotel that only has three or four floors. we had a dental emergency and the concierge could not have done enough to get us all sorted with a dentist appointment at a really nice dentist. the breakfast wasnt that nice but they did try and most of the staff in the restaurant were very friendly. hotel is located within walking distance to fishermans wharf and only a block from a tram stop that takes you into town. a big thank you to the concierge who sorted me with a dentist appointment our cruise would have been a lot different with a sore mouth!',happy
id40237,' the tv ac and breakfast were the only redeeming qualities of this hotel. the room wasnt as clean as im used to (aka the bathtub was dirty the carpet needs to be replaced and the linens need to be replaced.). also the service from most of the employees was disappointing - excluding the servers-waitresses and one lady at the front desk. the business center is completely unreliable and the computers take at least three minnutes to upload even one page of the internet. the computers and internet (business center and room) are too slow need to be upgraded to match today is need for reliable computer and to conduct business. the only areas that seemed to boom with business are the comedy zone and the restaurant where you eat the breakfast buffet. but the comedy zone is adults only comedy when i was staying there with my family which was not good considering you could hear the crude jokes throughout the lobby-restaurant area. i cannot speak for the conference rooms but i sincerely hope the rooms are nice areas. i sorely wanted to give a great review for such a great breakfast but i cannot lie about how i found the hotel lacking in important qualities such as cleanliness and reliable wifi-computer usage. the rooms are also connected i think for bigger parties but its not safe-feeling when the folks on the other side are trying to figure out how to open the locked door in their room. some more good thoughts: great location next to i---- and shopping and restaurants.',not_happy
id40238,' amazing fab hotel. huge rooms lovelly furnished. good east side location only blocks from everything.',happy
id40239,' we got upgraded and had a view of the river michigan ave and downtown. lovely hip place with great views.',happy
id40240,' stayed at this hotel for - night having searched online for mid range centrally located accommodation. location was just a -- mins stroll into downtown and the main shopping areas we walked back in the evening and the surrounding areas appeared quiet and safe. the room was large (we had lots of luggage) and it was simple to park up in the attached lot (small fee per day). the room was clean and bathroom of a mid-range standard. good size bed tv and coffee making facilities make this hotel a good choice for the average price within moments of down town.',not_happy
id40241,' stayed in this hotel for - nights. room was clean everything worked and the bed and shower were fine. however there was no refrig in the room and only paper cups for tea making. there was some street noise but no more than would be expected in the heart of a city. the location was excellent right by the subway (for access to the airport) cable car and union square. there is a nice coffee shop ajacent to the hotel which serves a great breakfast and fresh orange juice. the only downside to the location is the rather seedy environment back of the hotel - however there is no need to go in that direction. the hotel has good functioning free computer facilities and an atm. our only problem was the consierge who mucked up a tour for us by telling us the wrong hotel pick up time and wrong location. as a consequence we had to pay for our own taxi to the other end of the city to meet the tour bus. we were not pleased.',not_happy
id40242,' fantastic bargain although i would recommend skipping the $--.-- mandatory valet charge by parking in the private garage right across the street at about half the price. this is where the valets take your car anyway (we had a view of this garage from our room so i saw them firsthand). anyway the hotel was spectacular loved the pool with the rooftop view!',happy
id40243,' we checked in for a few nights as we were attending a conference there. our major grouse was that the counter staff were rather rude and not friendly at all. we called to say that we had only parked the car one night but found on our bill that they had charged us for - (its -- usd per night by the way). and when we extended our room from the check-out time of -- noon to -pm they charged us usd -- but didnt even bother to give us fresh towels or make the beds. when we asked them what time the shuttle for the airport was leaving they pretty much told us that it wasnt their responsibility to know. the rooms themselves were fine we had one on the -th floor and it was newly renovated although the building itself is old. one thing we did notice was the this marriott is much stingier than other marriotts. they didnt provide us with any amenities (shower gels came in tiny bottles) and the toilets were very small indeed. if youre heavier than --- pounds you might have issues brushing your teeth at the sink because its practically on top of the toilet seat.',not_happy
id40244,' we had never been to san francisco...and booked this hotel on the reviews from tripadvisor. when ever we go to a location that we have not visited before we always turn to tripadvisor. the location was perfect. minutes from the wharf north beach ghiradelli square crooked street china town and much more. saturday at the ferry building is a great and i mean great farmer is market lots of organic fruits and vegetables....with free samples galore. lots of food vendors and other specialty items. it is a -- to -- minutes walk from the columbus inn or you can take the street car for two dollars from the wharf. we took a wine country tour that we absolutely enjoyed by tower tours that can be arranged from the front desk or by calling ------------ or ------------. it was $--.-- per person no tax and they pick you up in front of the columbus inn. we toured three winery is...and had lunch in a quaint little town in napa',happy
id40245,' i recently stayed at the wyndham for a week-end seminar at dearborn station. i fell in love with chicago all over again by staying at this hotel in a wonderful little neighborhood with tree-lined streets book stores cafés with outside tables close enough to walk easily to museums and a ---- hidden on the corner. the room was very large with the biggest windows ive ever had in a hotel room overlooking the cityscape. everyone from the desk staff to the doormen to the housekeepers were wonderful. this experience entices me to go back.',happy
id40246,' ive been coming to the marriott marquis around the holidays for years and this year finally convinced me they have the elevators fixed. the hotel was booked to capacity while i was there and i never had to wait more than --- minutes. in past years i literally took the stairs after waiting for -- minutes. as long as they are all working (and they were when i was there) you should not worry about it. overall the hotel was above average in most respects. ny is an expensive place and this is not a cheap hotel. expect to pay more for everything. i like the marquis because of its location and energy as well as the points. finally the conceirge lounge was remodeled just a few months ago and it is fantastic. it is on the --th floor.',happy
id40247,' as a platinum starwood members we just completed our third stay at the westin michigan avenue hotel. as a starwood member you have several hotel choices when staying in downtown chicago: westin river north sheraton chicago w city center w lakeshore four points and termont chicago. we have stayed in all of these spg properties except the termont (which is a newly acquired starwood property). overall the westin michigan avenue is a solid average hotel. it is your second best choice when staying at a starwood property. your best choice is the westin river north. here is some back-up information on our decision. location - this hotel has the best location of any starwood property in downtown. it is just steps from some of the best shopping in chicago. some of the higher rooms even have a lake view. update grades - as spg platinum members we have been upgraded during all of our stays. we were accommodated with wine fresh fruit and other amenities. this hotel treats their starwood members very well. clean and well maintained - even though this property is older it is clean and fresh. rooms are updated and maid service is excellent. rooms - we were given a suite with an adjoining bedroom during our recent stay. large flat screen tv is and signature westin bed were great. starbuck is coffee and quick one cup coffee makers were handy. refurbished gym was nice as it provided more options for tread mills elliptical and bikes plus free weights hotel windows were older leaked air and need replacement. shower plumbing was noisy and water pressure was poor. we noticed their signature double headed shower heads no longer exist. customer service - concierge was either not available or just not there. general phone service took several minutes to pick up. bellmen seemed non attentive and not engaging with the guests. please note it was thanksgiving week which may have contributed to the less than noteworthy service. in summary chicago has some of the best hotels in the world. unfortunately if youre a loyal starwood member you have no luxury choices. no st regis or luxury collection hotels exist. it time for starwood to provide their members these options. we would like to suggest the conversion of the westin michigan avenue as the first luxury spg hotel in the downtown chicago area. this hotel has the location and building to be a wonderful luxury hotel however in it is current state it is just another average hotel',not_happy
id40248,' last year i posted a review regarding an awful booking experience. we were planning our annual trip to sf during the christmas holidays and we ended up in an another hotel. earlier this month i received a ta message from the galleria is manager inviting me to give his hotel another chance. coincidentally we had just finalized our flight plans ( we plan early!) for our trip this christmas and was checking out hotel rates. after exchanging a few emails he resolved my complaint and i promised to withdraw my previous post. while i look forward to our stay and will post a review thereafter i am encouraged that the hotel has taken steps to see to customers issues and in my caseit is never too late.',happy
id40249,' the professional courteous and informative staff make staying @ the hilton times square a pleasure. from the greeting @ street level to the welcome by the receptionist all aspects have met and-or exceeded my expectations. the staff always acknowledges and thanks me for my return visit . the location is perfect for my business meetings and convenient for entertaining (theater restaurants). a subway stop is on the same block which contributes to the ease of getting around in nyc in addition to the cabs and-or walking. the restaurant-bar area provide great meals and reasonable prices. ive hosted team dinners and small business and-or personal dinners and been delighted w-the service. i stay @ this hotel approximately -- days-year and it is my hotel of choice for business and personal travel in nyc.',happy
id40250,' my wife and i traveled to chicago for the first time this last week. we had a great experience staying at the homewood suites. the hotel is in a great location close to shops and restaurants. we had a free breakfast every morning and a room with tons of space. this was more of a working trip for both me and my wife and we were in the business center quite a bit. we took full advantage of the complimentary printing internet and coffee. the staff was extremely friendly courteous and accommodating. i am definitely going to stay at this hotel the next time i am in chicago.',happy
id40251,' great location. the lobby is fabulous. good beds great pool lovely service and the food is fine. dont get the fish tacos though. i enjoyed staying here. the decor is old in an oddly lovable way.',happy
id40252,' the lobby flatters to decieve at the marriott on tremont. it is beutiful. the rooms dont quite live up to the same standard but it is satisfactory. i stayed here about - years ago. the hotel has had a refit since then but it seems like half a job was done. for example the desks wardrobes and tvs have all been replaced and look very nice but the fixtures and fittings doors door stops carpets etc dont seem to have been replaced. the result is a half finished job. it is satisfactory and in a decent location but it is nothing special. the fitness centre is adequate for a work out but it is small. more than - people in there and you might struggle.',not_happy
id40253,' nicely appointed room and a friendly staff in a great location. room service is quick but food in two meals was barely warm and of moderate quality. good tv-entertainment system with easy connections. internet works well. location is great for la live staples center the convention center and nokia theater. events at adjacent venues can generate noise but did not cause a problem.',happy
id40254,' my husband & i stayed here overnight on a business trip. i read reviews before making my reservation and i was not disappointed. what struck us the most was how friendly and helpful every employee was! the hotel itself is clean and the beds are quite comfortable. our room was on the --th floor with a nice view of the river. we went to beale street with a - minute walk around the corner to the trolley. nice clean rooms comfy beds and great staffwell be back for sure! thanks comfort inn! :)',happy
id40255,' beautiful small hotel. we stayed in a grand view king room. the room bathroom lobby halls elevator ect... were clean and stylish. what puts this hotel over the top is the welcoming and friendly staff. as one of my friends said upon meeting us in the lobby the staff seems so to see you. it is true. location was perfect. we drove into nyc and this hotel is very close to the lincoln tunnel and to times square. parking garage directly next to the hotel was nice and we got a discount on parking because we stayed at the hotel. highly recommended.',happy
id40256,' to my mind no chain gives you more comfort for the money than westin. this particular hotel delivers the heavenly bed heavenly bath experience that puts the likes of hyatt and marriott to shame. my room was tiny with the heavenly bed taking up much of the floor space. since i was neither entertaining nor spending much time in the room that was not really a problem. the service and personel here are exemplary. the grill which i had several opportunities to use was excellent although quite honestly they clearly have never heard of portion control. frighteningly large platters of food are the norm. finally youd be hard pressed to find a better location--youre right on the miracle mile. across michigan avenue is the - seasons and one block over is the ritz. but if you want to save a bundle check into the westin and put your money into the marvellous meals you can enjoy within blocks of the hotel.',happy
id40257,' excellent! very clean nice staff excellent view. we would definitely recommend to all our friends. convenient to shopping too!',happy
id40258,' this place is cheap clean has a helpful hip staff and very conveniently located in the chinatown neighborhood in lower manhattan. we tend to stay in this area since most of the stuff we like to do is south of houston or in brooklyn. it is close to two train lines and very close to the manhattan bridge! the rooms are minimally decorated with nice linens and a comfy bed. we initially were given a room facing the bridge and asked to switch since im a light sleeper and the noise of the traffic and subway was too loud . they were to do so. although our new room didnt have a window (just a mostly blocked skylight not sure if that is legal?) we barely spent any time in there so it didnt bother us. we also love the hustle and bustle and the food in chinatown. if this location works for you and youre on a budget i recommend this place.',happy
id40259,' everyone there was extremely nice and helpful. yes the rooms were a bit small but i wasnt going to live there.the best thing is how clean everything is.we would stay again and also recommend the felix to anyone staying dowtown.',happy
id40260,' we booked this hotel through the travel agents the website does not refect the true picture of the rooms as the room we got was scruffy and in bad need of redecoration. we were asked on arrival for a deposit for £--- dollars in case we used the hotel facilities we were not told that at the end of the holiday it would take two days to be put back on our card. also due to a computer error another $--- dollars was taken from our account we were not told of this and only knew when our card was declined in a shop we had to sort this out ourselves as the manageress was not in the slightest bit interested and seemed to find it a hassle we only got it back on the last day and it spoilt our holiday. the reception staff and doorman ben were great but would not stay again.',not_happy
id40261,' if money is tight you are going to spend minimal time in the room and you want to be near time sq or proximate to the -th and -th ave subways this is the place. if all three of those dont describe you look elsewhere. the window faced a brick wall very close provoking spouse is incipient claustrophoia. there was no drinking cup no soap and no shampoo. (we are not picky people!) on the good side the staff was friendly and welcoming and the room was clean.',happy
id40262,' fake dusty foliage in the lobby and along interior balconies! yuck. bedspreads on the bed--what happened to the lovely fresh duvets? otherwise okay but tired decor and bed bug hiding place covers limited enjoyment.',not_happy
id40263,' my wife and i live about -- minutes from paradise point and chose it for a locat getaway - overnight break from our two young kids for her birthday. we were at a bali indonesia resort in ---- and surveying the paradise point property upon entering the grounds brought me back to those tropical days. the initial positive impression continued as everyone from valet to the front desk courteously ensured that we knew where we were going and what we were doing in pursuit of some r & r. our bungalow was spacious well situated and super clean. time slowed down (needed that) as we walked the resort climbed the observation tower and had a drink at the restaurant bar. the resort is centrally located not far from the heart of san diego so we were in coronado for dinner in no time. we didnt even get to take advantage of the pools-jacuzzi outdoor activities and fire pits and smore kits so i can imagine that families would find ways to stay entertained for longer stays.',happy
id40264,' we booked our trip through dreamticket but we sourced various hotel info from tripadvisor in order to choose our hotel - the novotel new york. the reviews were a bit of a mixed bag but the comments on a whole were fairly good compared to others so we decided to plum for novotel. to our credit we made a great choice! our room was on the --nd floor of --. from our initial greeting at reception to the checking out we cannot fault the hotel. granted we ventured out for all out meals and drinks but the facilities were spot on. due to packing so much into the days we never got past --.-- before our comfy bed was beneath us. our room over looked times square it was comfortable and clean with a seating area to relax in. the bathroom was extremely adequate for those quick showers or a relaxing bath. thank you for making our trip a most enjoyable one. hopefully we will be back for a further visit sometime! jane & chris ilkeston derbyshire',happy
id40265,' good location in hollywood. near sunset blv. but inside the hotel you can see dark wallpapers in the room and the corridor. so nice place but they should change the walls. and the stuff was friendly only first day. then the good mood vanish after night! )))',not_happy
id40266,' this hotel is a great find. we were lucky enough to happen upon it on the internet. the staff is friendly courteous and helpful. our room was clean and comfortable equipped with a full kitchenette with everything you might need for an extended stay. the location is outstanding within walking distance of ghirardelli square the embarcadero fisherman is wharf and the piers. cable cars run right next to the hotel as well as public transportation so getting around town is not a problem. the rooftop deck provides a tremendous view of the bay as well as a comfortable setting to sit and enjoy refreshments. i highly recommend staying here if you visit the bay area.',happy
id40267,' stayed here for a convention. despite it being a bit far from downtown phila getting to the hotel was not a problem. initially before arrival i called the hotel and asked the how far they were from the eastwick station of the septa (i was coming from nyc via amtrak and connecting to septa) and the woman told me it was around the corner and a short walk away. upon getting off at eastwick i was pretty much left in the middle of no where. the hotel is about a -- minute walk from the station and you have to pass multiple lanes of a busy street as well as under a freeway with no walkway connecting one side. luckily i had google maps on my side and upon getting to the front desk they told me the following... catch the shuttle from the airport -- no apologies or anything. anyway like i said if youre trying to get to this hotel just take the septa to the airport and follow the signs for ground transportation to get the shuttle. anyway about the hotel. it is your common four points. friendly staff and great rooms. breakfast was a bit overpriced and there is free coffee in the lobby. despite it taking -- minutes to refill at one point i had no issues. there arent many options for dinner nearby so we just went to the sheraton which is in the same complex. the complex consists of - hotels. there is only free wifi in the lobby with free wired internet in the rooms. if youre lucky enough to pickup the wifi from the lobby you are golden. other than that for a quick stay you will have no problems here.',happy
id40268,' the room was dirty and housekeeper indicated she cant give any face towels due to they were all dirty ..very small elevator hallways and rooms...inconsistent and very unorganized service!!! the door latch to our room entrance door was broken upon arrival...which wasnt fixed until after the worst happened... a strange intruder entered our room while we were away and surprisingly we found him helping himself to our luggage...taking as he please...he was found uninvited into our room and confronted by us as hes wearing a duffel bag and barefoot...he manage to escape the building without any security measures taking from hotel staff...when this was brought to the manager and staff attention nothing was done about it and we were ask to leave the hotel without any refund for hotel cost!!! was only booked to stay one night to attend birthday celebration on boat cruise and it was the most unsecured unsafe scary dirty hotels we have been...not to mention the manager was very rude dishonest and plain old mean!! if you want safe secure and clean stay this is not the hotel for you!!! ruined our trip and was very upsetting!!',not_happy
id40269,' the math is easy: it is the third-highest rated hotel in all of denver. the prices are not in the stratosphere--actually reasonable. the location is about midway between the airport and downtown. the staff and service cant be beat. and the rooms are clean predictable and well-equipped. nice bed quiet room pool and workout room free internet ... they even have free cookies at the check-in desk (what a nice treat)! this is exactly what i want my hotel to be. do the price-shopping. you can find another bunch of very-highly-rated hotels ... for two or three *times* the price plus $---day parking and $---day internet. or you can find a bunch of similarly-*priced* hotels ... in run-down facilities with sketchy neighbors and not-so-terrific ratings. im starting to stay at country inns more and more. what i like best is that theyre not just good--theyre predictable! no surprises. nothing over the top. just a nice place to stay with good service and good prices. i cant think of any special hints for this place. well except that if youre looking for a place to stay and this location is ok for you ... i can tell you that i spent way too much time online looking at the atlernatives even though the choice seemed obvious. this time at least the obvious choice was the right choice. hope this helps!',happy
id40270,' we had a wonderful break last weekend in nyc in a delightful hotel with a lot of character. i stayed on the technology floor which matched my biotech expertise -:). after some strolling in central park and apple shop and the like the -nd floor offered and oasis of rest with a glas of prosecco and some cheese while we planned for evening activities. simply great! geert maertens',happy
id40271,' i think i agree with one of the previous reviewers. i was expecting more after reading some of the reviews but was slightly disapointed. im not sure any more of what a boutique hotel is as this is the way the orchard is described but in my opinion isnt. the rooms are a bit bland but large with some good features such as a good tv but the beds are really hard and our view from the windows (which you cant open) were poor. generally the room was quiet but we were on the top floor (--th). the breakfast was ok but limited in choice and the staff were efficient and friendly. the location was pretty good under -- minutes walk to get to union square.',not_happy
id40272,' they were very accomodating! we arrived in new york at -am saturday morning and they allowed us to check in early. we stayed in a smoking deluxe king bedroom on the --th floor. the view was spectacular of the brooklyn bridge manhattan bridge... etc. both my husband and i smoke so it was nice to find an upscale hotel in the dead of winter that allows you to smoke in the room. i would highly recommend this hotel for anyone who hasnt seen nyc before and needs to recover from some long distance travel before exploring new york. it is in lower manhattan literally across the street from ground zero. it is a very quiet neighborhood (by quiet i mean that you need to walk several blocks to find a restaurant open on a saturday night) but it is about --- feet from a subway station and there are some shops nearby that sell some good deli sandwiches and a huge cheap breakfast for $-. big tip: dont use the inroom fridges to store your own leftovers. we removed soda cans from the top shelf to put our take-away food in and upon check out we were billed over $--- for amenities. apparently there is a sensor in the fridge that automatically charges the room when it feels weight being moved. the front desk cleared up the false charges quickly but i wish we had some warning. oh yes and they do not have wireless internet available at the hotel. they have internet plugs at a charge of $--.---day. all in all it was a great place to stay for our first night in ny. it is a nice quiet place(when construction is not occuring or you get a room on a very high floor.) i liked it and would go back.',happy
id40273,' hotel -- is right in the heart of the chicago action. the rooms are big and lovely clean comfortable beds and cool in the -- degree heat. the staff is very helpful and friendly. the only problems were the check-in (rooms still werent ready at -pm) and it was extremely noisy. you could hear full conversations in the hallways and other guest room doors opening and closing all night long. there are no sound barriers whatsoever. would not stay there again for that reason.',not_happy
id40274,' my first stay in this hotel was - years ago and i was nicely surprised by the recent makeover : good job! the staff was very helpful and friendly the room was good size with a nice and modern bathroom the complementary breakfast was much better than average and the price for manhattan ( chelsea- meatpackers ) is a bargain .',happy
id40275,' we stayed here for - nights at the end of june and beginning of july. when we arrived at the hotel we just could not believe what a fantastic location we had got for the price we paid - so close to where michigan avenue crosses the river. hotel is just on the edge of the loop and only a few minutes walk from all the big stores on michigan ave. our room was great! spacious huge bed that was very comfortable fridge big shower and above all the great view that took in the wrigley and tribune buildings just across the street. it is worth knowing that this hotel seems to be in - halves - the upper and the lower! our room was on floor t-- - and i assume that t stands for tower. the building is like a normal big square tower block for the first -- or so floors and then changes into a tall thin tower with just - rooms on each floor. we were on the --th floor in the tower and therefore had a large room with huge windows and great views - so i guess that other reviewers who commented on the small windows might have been on lower floors. think we were just lucky with our room but it might be worth asking the reception to place you in a tower room with a river view as we were thrilled with our room. others have commented on the construction noise - and it is true that donald trump is latest building (which will be one of the tallest in chicago) is being built directly opposite this hotel. however the noise from the construction site was not enough to wake us up or disturb us at all. the lounge in the hotel was nice and never busy with - pc is with free internet access some comfortable sofas and a big tv. one drawback is the lift-elevator. there are only - and the building is very tall - so you can spend several minutes waiting in the lobby for the lift and they can be quite crowded. overall highly recommended - especially for the location. we will stay here next time we visit chicago!',happy
id40276,' from the first call to make a reservation to a confirmation call to ask about directions and reservations to a last minute call due to my husbands illness the front deask staff could not have been more gracious and accommodating. room was lovely spacious and newly refurbished. i cant wait to visit georgetown university and the d.c. area again soon!',happy
id40277,' usually i stay at the westin-helmsley. this hotel is very large the room i had was smaller than i am used to the bathroom was not clean and required updates. it felt like the room had been updated but they missed the bathroom. the air conditioner rattled and many of the outlets looked loose. not what i expected from a grand hyatt. some of the staff was attentive and others looked plainly bored and not happy to be there. i had breakfast there and while the food was good the price was exhorbitant for the quantity. i have been at several boutique ny hotels and i believe if you get a better value there than at the grand hyatt for the same price.',not_happy
id40278,' i was in the hotel business and so i carry with me a higher standard and probably the reason i usually stay in hilton branded hotels i.e. hilton garden inns embassy suites hilton conrad the palmer house but this time for my birthday and with my spouse and my three boys (ages -- -- & -) we decided to stay at this hotel due to its amenities pool (of course) its location being only two short blocks from the house of blues restaurant with live music and the very fair rate with upgraded i requested and was bestowed upon by the very capable and accommodating general manager mr. andrew scarlett. thank you for everything and more. after the ease of e-check-in prior to arrival around - pm we were very properly greeted by paul (?). our double - double suite on the --th floor was very well appointed updated modern furnished and contained two nice surprises....three windows on a corner for two views and two large flat screen lcd tv is one in each the sleeping room and the parlor. (two tv is are not listed on the hilton web site room description for this hotel.) after getting settled with the kitchenette including the mid-size refrigerator to chill the spouse is and my beverages we attended the very clean and well designed indoor swimming pool large hot tub and hot sauna located on the second floor. the pool is located very close to the restrooms business center with four large (working!!) monitors all with free printing capabilities and the breakfast area - dining room. i then printed the needed dining certificate and menu with ease before preparing ourselves for dinner. and again it was a simple easy safe and comfortable walk to the house of blues when we passed a number of acclaimed restaurants within just two blocks! (rosebuds sullivan is harry carry is mother hubbards sports bar and of course with st. patricks day being the next day a number of quiant irish pubs and cafes. after our short return we settled into the very comfortable and well-appointed beds. the breakfast on a weekday thursday is open from - am to -- am and offers a full array of hot and cold items with about four (yes -) servers - attendants clearing trays replenishing food and beverages and geberally keeping all . (our family felt so good and comfortable on the st. pats day morning we started sharing and giving away green beads - necklaces to the servers guests children and adults to lighten the mood and create an even happier climate.) the staff was already handing out complimentary little green boxes of mints! the staff was very appreciative and thankful for the green beads we gave to all. after another dip in the wonderful pool walk on the outdoor patio and walkout in the great fitness center we packed checked our bags and walked just four blocks to the rock n roll mcdonalds portellos hard rock cafe and the rain forest cafe!! what a wonderful stay and day in the city we had!! thank you andrew and the entire staff at this great and wonderful hampton inn for making our one night get-a-way for a birthday st. pats and the opening of body worlds at the msi so memorable!! and my i add we stay in many hampton inns with our travels to members of my rather large family and this is one of the best hilton brand stays we have ever experienced. thank you as i believe we found a home away from our home which is just west of chicago one hour in st. charles il. my whole family tips our hat to all of you!!',happy
id40279,' we only stayed for two nights but had a great time in rancho bernardo inn. highly recommended. rooms are clean staff is nice restaurant is extremely good. !! it is a bit far from san diego but it is definitely worth it.',happy
id40280,' we stayed here during memorial weekend to go to the races and it was a awesome stay. sonya was very friendly and helpful at -- midnight when we got there. we needed a place to eat our food and she let us go in the breakfast room . the room was very clean and comfortable. we will stay there again when traveling to charlotte. we also loved all the nascar decorations this hotel rocks.',happy
id40281,' was this really in nyc? the suite we had was so spacious ~ it was like two room in one with a fun decor. the staff was extra friendly and helpful especially todd. i would definitely stay at the morgans again!',happy
id40282,' we found the location far from ideal. we considered fisherman is wharf tacky and touristy and no way a true reflection of san francisco. we stayed one of the three nights we had booked as a reward and were rather suprised when we werent asked why we were leaving two days early - maybe our actions werent uncommon!? the hotel was mediocre. it seemed clean enough but the room we were allocated overlooking the courtyard had the noisiest air conditioning unit ive ever heard - even after a -- hour flight we couldnt sleep! the complimentary breakfast was a nice touch but rather crowded. this hotel was not for us and we breathed a sigh of relief when we moved to a hotel in betweeen soma and union square.',not_happy
id40283,' pros amazing lobby ! fast check in - friendly service - walking distance to everything - parking on site - fantastic parking attendants - lots of elevators - great bar in lobby - great restaurants nearby - - large closets in the room - full size iron and ironing board - super quiet room - cons ( for some travelers ) bathroom right next to the bed - i could hear the l-train in the distance - there was no maid service in the morning - cons ( for me ) - no coffee maker in the room other : i was here at the palmer for vogue knitting live - knitting convention-workshops - the list price for the room with the convention was almost $--- .. that was out of my price range... so i waited until the day before and then took my chances with name your own price on priceline... and lo and behold i got a room at the palmer house ! for -- per night ! i was tickled to death ! late in the day i was chatting with another knitter and we were talking about room prices -other places to stay and fessed up to only paying $-- a night... she informed me that those rooms are those itty bitty servants quarters that they save for people like me lol - whatever ! in the lobby no one knew what room i was staying in.... :) i was on the --th floor. the hall ways are rather zig zaggy... so you dont hear people noise... and never did i hear a slamming door like i do in other hotels the entire atmosphere was like stepping back in time ... just gorgeous with updated amenities :) ( next time i plan to use the spa ) the tv in the room was a nice flat screeen... one of the info videos they had playing was the all about the palmer house history - home of the brownie !! among other cool things i had a great time at the palmer and no one treated me differently for only paying $-- :)',happy
id40284,' beautiflu hotel no free breakfast. but restaurant and room service available. rooms are very plush with dark wood furniture burgundy accents with tan walls. the bathroom has a shower with glass doors granite counters and marble floors and walls. flat screen tv and refrigerator and microwave tops it off. internet wireless access very fast. i would recommend asking for a backside room away from the interstate front. finding the hotel is a little tricky from the interstate exit. you have to come around the back through a residential area and make a left turn at the second intersection. signage is being made...look for the temporary signs on the left island. this will take you behind a dodge dealership to the parking lot.',happy
id40285,' the employees of the courtyard by marriott fort worth downtown-blackstone were just wonderful. they really made my stay comfortable and stress-free. front desk staff were friendly efficient accurate and welcoming. the janitors were quick thorough and friendly. the location was in the middle of everything downtown. visited for the first time for business. conference was held in the hotel. so i didnt have to venture very far at all. however i fell in love with fort worth for its laid back atmosphere and friendly citizens. there is a convencience store on -th (or -th) and throckmorton? exit front door of hotel go to corner by the corner bakery and turn left on main street. go down a couple of blocks and turn right i believe it is on throckmorten. a block up in the middle of the block you will see a convenience store. walgreens is about - blocks away - an easy and beautiful walk.',happy
id40286,' hotel is in prime location. few minutes away from - different subway stations and couple of minutes walk from central park. staff at hotel were fantastic very friendly and helpful. breakfast was good with decent variety though breakfast room is quite small and had to take my breakfast back to my room to eat a couple of times so get there early! room was very small and basic with noisy heating system throughout the night with no view apart from a brickwall. next time will probably try and stay somewhere else primarily due to issues with the room.',not_happy
id40287,' hey theres good and bad to this hotel room just like picture service ok to fantastic example ok called to see if my paying $--.-- for my laptop would include wife is nook..answer emphatic no hate paying internet at all but for two please!... on other hand ordered breakfast at -pm no problem..just had a funny feeling from checking in when she said you have pre-paid using priceline just were looked at differently. but come to think of it we were using priceline ..',not_happy
id40288,' stacy at the front desk was awesome!! we loved the room and the hotel was as advertised! thanks indigo',happy
id40289,' the hotel is okay but the location is great! hotel rooms are a little small and you can hear the tv in the next room but they are clean. my son and i stayed in a two double bed room on the fifth floor. the view was fine looks like you can upgrade for $- more for a better view. the pool is outside and very nice (two life guards on duty). the workout room is unreal for a hotel. i was pretty impressed. staff is very friendly. okay back to the location. the metro is a couple of blocks away (dupont circle). you can get to anything from there. the zoo is exactly -.-- miles away (my son and i ran there stayed a few hours and then ran back). there are restaurants and lots of shops in both directions. check out flippin pizza and larry is ice cream.',happy
id40290,' i actually stayed at this hotel twice in one week. once and the way to louisiana and then on my way back to indiana. i actually got rooms that were next to each other so i am sure that most of the rooms have similar setups. the rooms are a very nice size. the beds are very comfortable and the tv is large and has hgtv on some channels. my one complaint is that the shower lets water flow onto the floor and the shower mat gets soaked. if you need to go back into the bathroom after a shower you will get your feet wet. they need sometime to dam the water on the bottom of the shower door. aside from this one issue the room is just about perfect. to add to the attractiveness of staying at this hotel. the trolley is just outside the front door. we rode it to a wonderful mexican restaurant los pocco about a mile south of the hotel on union. the gentleman who was the trolley operator was so nice to us. he even let us out in front of the hotel rather than make us walk a block back from the trolley station. finally the fitness center was one of the best ones i have ever been in. the tvs that are linked to each workout cardio machine have issues but they do work and the room is large and the equipment all worked. excellent workout facility! i wouldnt recommend buying anything from the hotel is canteen. it was verrrryyyyy expensive! otherwise perfect place to relax and enjoy memphis!',happy
id40291,' after a very stressful trip we stayed at the inn at the black olive in baltimore. have to say that it was a wonderful experience were ryan took care of us from beginning to end. very helpful staff and rooms i have to say are more than spacious and comfortable. we only wished we had found them sooner during our last couple of days. we will be sure to book here in the future when we visit next. ali & aaron',happy
id40292,' this hotel is centraly located in the lax airport area the satff is outstanding the lobby is very nice and very functionable nice restaurant and bar. this will be a great overnight stay only. there are several drwa backs. -) parking is very expensive considering they are not in the heart of the larger hotels of lax -) romms very small almost the size of an extennded stay hotel -) very tiny -) toilet is placed in between - walls and it gives you no room at all. -) house keeping is not concious of your do not disturb sign there are better hotels in the area although the price is normally lower at this hotel but if space is not your concern this will be the place for you',not_happy
id40293,' we stayed here for four nights with our two children. we reserved a corner room which is about --- sq feet. we didnt have any trouble with any of the staff. they were all more than nice to us. they even sent cookies up to our room when they found out that it was my daughter is birthday. the pool is very nice as well. neighboorhood was fine except for a couple blocks in one direction. wed stay there again.',happy
id40294,' the chelsea lodge is as described in previous reviews. i completely recommend it for the budget conscious traveler. having stayed -- days there recently i do want to point out some things not mentioned (or rarely) about chelsea lodge in past reviews so you are an informed guest there. keep in mind i give it an excellent rating for the category it is in. so do not take my negative points as a bad review but as facts you need to be aware of. pros. -clean -very quaintly decorated. -cable tv on -- inch lcd -fast wireless connection for your laptop -there is a police precinct on --th st only one block away -neighborhood is safe and quiet -our room was quiet – we could hear the birds outside our window in the mornings. (also see cons) -staff was friendly and helpful the couple times we spoke -cheap -near many restaurants that are good and affordable -- short blocks from the c and e line -- long blocks from the - line. -murray’s bagels is on - short blocks away – best bagel i have ever eaten. --% discount if you pay cash -air conditioned -you get hershey kisses on the pillows when you arrive cons -basic accommodations – no fridge in the room and no ice available. if you want a cold drink you need to buy one from the corner or do like we did and buy a folding cooler and buy ice (which was a pain). -no toilet in your room but it was not available maybe - times in -- days and we had the option to use the next floors or just wait - minutes. never was there a line in a -- days. -our room was on the main floor which is a pro for hauling your luggage and your butt after along day out. but the con is that there is a little lobby there with two chairs and on occasion people used the space to visit or hang out. only feet from our room door it could be come a bit aggravating especially late at night when people came home and decided to talk and laugh there. this was not a big deal but something to be aware of. it only really was an issue one night. -the room’s windows are screwed shut. you have to use the air conditioner or the fan mode in it to circulate the room air (there is a ceiling fan too). i have no complaints as to the air conditioner itself as it kept our room cool on plus --c -r about --f days however it did have other issues. the air conditioner (in our room any way) was right over the right side of the bed. on these hot days you had to run it all night and even on the cool ones you needed to have the fan on. so you had an air-conditioned draft on you all night. as well the room gets very humid with showers etc. there was no way to open a window in let out the humidity. so we had the air conditioner cranked most of the time. -cell phone reception in the building is terrible. in our room calls had to be made leaning up against the window or go outside. -they give you two keys one for the front door of the building and one for the room. they are indistinguishable so you have a fifty-fifty chance of getting the right one each time you use them. it would be nice if they marked one with a dot of paint or something. -they make your bed daily but do not change the bedding. it is overall a great place to stay and we will return. i write all the pros and cons as nothing bugs me more than people who review a place like this comparing it to the waldorf. if you are informed and i hope my review helps you be that way and know what to expect than you will be very pleased with the chelsea lodge.',happy
id40295,' great little hotel a little bit out of the way of the riverwalk but easily accessible as well.(we walked there daily)the location is good for the alamodome and generally very close to most things downtown and the freeway exit is right there as well.you never know with a best westernbut this one was good and the staff are superb and attentive.for the $-.-- charge for breakfast you cant looseit is not gourmet of course and the price reflects thisbut good value imo.rooms were clean and spacious.property has no amenities to speak of in terms of pool and gymfull service restaurant etc. all in all an enjoyable stay for us',not_happy
id40296,' i have just returned from a weeks break at the luxe and thought it was v good. having read the rather mixed reviews here i was a little anxious however i was pleasantly surprised by both the hotel and the service. the room was extremely spacious and spotlessly clean. the decor is nice and quite simple and stylish - certainly better than most us hotels i have stayed at in the same price-bracket. the pool area was also very nice. i found that all staff (valets front-desk staff housekeeping room service) were friendly and efficient. i never had to wait long for my car to be brought round and the valets recommended me some great routes to drive in the hills above la. housekeeping staff were also very good and my room appeared to be cleaned about - times a day. i did not eat at the hotel restaurant however i did order room service for breakfast and snacks. i found the food to be of a decent quality good portions and also reasonably priced. personally i thought the location of the hotel was v convenient - particularly with the --- freeway being so close-by. a few things to note: there is not really anything within walking distance parking is $---day and freeway noise is faintly audible in the room.',happy
id40297,' i enjoyed my stay at the renaissance. the rooms are very nice and very clean and spacious. the hotel staff was extremely helpful. the doorman mr. floyd jones always had a professional and warm greeting each morning. he offered directions every single morning! there are a ton of coffee shops and restaurants in walking distance. there is some shopping and a movie theatre near by.',happy
id40298,' i have stayed at this hotel on several visits and each has been a pleasant stay. the hotel is centrally located but what is outstanding is the staff. there is no one who cannot help you with information points of interest places to eat and highlights of san diego. if you do not have transportation a taxi is minutes away. parking is available on site and there is easy access to the local highways. the comfort inn at the gaslamp area of san diego is my first choice when i am in san diego.',happy
id40299,' we booked the w for the first - nights of our honeymoon and were not disappointed. i had emailed ahead to tell them about the reason for our trip and got a lovely email back and phone call from the concierge with restaurant recommendations. on arrival we found our standard room booking had been upgraded to a suite and champagne was waiting for us. the hotel is location couldnt be better for exploring the city and we found the rooms stylish and comfortable with a fabulous --th floor view. we ate at the blue fin which although expensive ($--- for a - course meal for - with wine) was excellent with live jazz music and great styling. the food was fantastic and the service quick and friendly. all in all we loved our stay at the w and would definitely come back',happy
id40300,' great rooms service and location. close to nice shopping area and restaurants easy access to highways. hard to go wrong here. everything is so convenient efficient and speedy.',happy
id40301,' great location family suite rooms were large and the rooms were clean. they could use an extra pair of hands at the front desk. self-check in machine is located where incoming guests wont ever see it didnt discover this until the next day. would highly recommend and will stay here again when i return to nyc.',happy
id40302,' overall this is a wonderful hotel but i cant quite give it an excellent rating. on the good side - there is a lot. its new the staff is helpful comfortable garden inn style rooms (a little long wired and wireless internet surge protector in the wall microwave and fridge in room) better than average exercise room a pool that actually has some nice water features for kids (not a slide but the littler ones will be ) and a restaurant that serves a good spread for breakfast. even more amazing the restaurant served a very tasty dinner. the location is very good - right off a major freeway entrance. per its name its close to the medical center but ft worth attractions arent far either. now the gotcha - this is one of those darn properties that decline to participate in the hilton hhonnors promos. i dont understand why hilton allows this as the list of non participants has grown far too much and is threatening brand consistency. so if youre a point accumulator think twice about this property. also some of the pool features werent working but im guessing theyll tend to it.',happy
id40303,' wow. after reading some reviews i was hesitant. i am not pleased to say that they were accurate. i am a hilton diamond member and must say that this is the worst hilton property i have stayed at. i was upgraded to the executive area which was supposed to be a nicer room. it smelled the bathroom was dirty. there was even rust in the shower. to top things off my wife actually stepped in gum on the bedroom floor. never again.',not_happy
id40304,' room was nice! great happy hour and breakfast service included hosted by very nice staff who make you feel welcome. however everything came down in a snap on the second night when we came in to the room at --pm and the tv remote control in the room had disappeared nowhere to be found. called reception who after no reasonable explanation offered to replace the next day and hanged up the phone without an apology or even a good night. well yes true story. whatever you think it does not happen at the four seasons or any of the true top hotel chains. up and coming hotels are sometimes nice but nothing more than a cliche. try it and compare many times over not just once!',not_happy
id40305,' i stayed at the doubletree hotel this past weekend from friday november -- to sunday november --. ----. the hotel is clean and well decorated the rooms are spacious and beds are comfortable and the views are great. we stayed on the freeway and airport view rooms and while they were close there was little noise from either when the sliding door was shut. their were - problems. i had booked two rooms for friends of mine and myself and boyfriend. for both rooms when the rooms were cleaned they took our bath towels which were all hanging on hooks without replacing them and it then took us -- minutes to get clean ones delievered which made us late for an events on both friday and saturday. along with the fact that their bar @ ---pm on a saturday afternoon wasnt opened and it took us another -- minutes to get drinks before going out which then made us even later. while i understand downsizing in this economey it seems that the towel situation could be easily rectified and the either the bar is open or it s not.',not_happy
id40306,' situated in the theatre district this hotel is - block from times square a few blocks from central park - a great location for exploring new york. compared with our first visit to new york in ---- (when we stayed at the new yorker hotel) this time we found people to be much more welcoming helpful and friendly. staff at the hilton couldnt have been more helpful and our room was clean and comfortable. there aws a bit of noise from the subway but this is new york - if you are likely to be disturbed by a bit of subway noise then perhaps new york is not where you should go - or do what we do - use ear plugs which work for snoring and subway. reading some of the other comments - i think all travellers need to think about what they want a hotel to provide. new york is such an interesting city with so much to see and do that we only need a hotel room to have beds to sleep in to be clean and for the staff to be welcoming and helpful - and all that certainly applies to this hilton. we didnt go to new york to watch tv in our hotel room to use the microwave and so on. decide what is important and let the hotel know that is what you need - anything else is not really that important. i have no hesitation in recommending this hotel if the things ive highlighted are the things that matter to you.',happy
id40307,' my family and i had an awesome experience at the courtyard by marriott on old st. augustine rd. the hotel was clean comfortable and the breakfast buffet was delicious. the staff was wonderful and friendly. we had a wonderful time and i cant wait to come and stay there again.',happy
id40308,' spent - nights there during the heat wave of july ----. the room was very nice and spacious for a nyc hotel. very good value. service was very good as the staff was friendly and helpful. my only complaint would be the breakfast that was limited to bagels with jam cereal and eggs that were boiled for something like -- minutes. all in all i would not hesitate to book a room here next time im in nyc.',happy
id40309,' got good budget price from the internet so decided to stay here. fairly close to beaches and coronodo island which was beautiful. the free breakfast was terrible. they ran out of food and had one small room with one table with a few chairs for all of the guests. we ended up eating outside on the pool lounge chair. the room was to be expected from a budget room.',not_happy
id40310,' i have stayed at kyoto many times and like the staff. the rooms are less than average. my last stay was terrible. loud music from the courtyard (their japanese garden ) for a buffet they hosted went from late afternoon well into the night. i tried to turn the tv volume to overcome the noise but no luck. it was just too loud. this hotel is about to be branded as a hilton doubletree. when i complained about the loud music the front desk said that the new management group was having a party and the music would go well into the night. they helped with giving me a different room. i contaced the general manager joseph kuhn with a voice mail and it is been several days without a reply. i highly recommend to avoid this hotel unless you are one of the new management group.',not_happy
id40311,' my family and i stayed -- nights at this hotel we r loyal followers of hyatt . few disappointments were as follows unusual shower fitting to turn tap on and off for -- year old and my - year old daughter who needed assistance and were located -- rooms away from us shower no hand held nozzle hair got wet after every time security in lift well lapse most hotel cards have to be inserted not here close to train station any undesirable could enter paid extra for allergy free room bathroom had unpleasant odur due to fabric shower screen duvet could at least be enclosed in the allergy free room aircond was not ever cool enough opened window one night but sirens and dumpster noise kept us awake but it was cooler . club level wait staff were rude we rarely were there - mornings out of -- but one night an irate wait took cheese from under my hand and threw a child like tantrum when i said sorry im not finnished banging and clanging things the staff never spoke to us at club i think english is there second language finally the door man are non existent on entery piled high with shopping in the past at sofitel in nyc were always ther e to help and glass enclosed shower it doesnt cost anything to smile the best part was the helpful always polite people at the market place on lobby level they should wk on club floor all credit to them',not_happy
id40312,' i enjoyed my stay at this hotel very much! room is small but location and friendly staff compensates that! guys from reception are great - thanks julio acosta :-) i will definitely return to this hotel! best khatuna',happy
id40313,' considering the location price and attraction this place should be one of the nicest hotels ive stayed in. unfortunately it falls dramatically short of being a nice hotel. im here during the un and the clinton family is staying here several celebrities are staying here. i feel like all the attention falls to them while standar guests are ignored. the room is small and basic. the shower is less impressive than most hampton inns. the breakfast is nothing more than garbage (i cant express how awful the breakfast was). basically ive stayed in better motel - is. if youre willing to spend hundreds go someplace else.',happy
id40314,' right now i am staying in this hotel and feeling sorry for booking here.. first i was mislead. i called in before staying here to check if they have microwave request option. some body who was attending our call said yes they may make arrangement as soon as we reach here..when we reached we got to know that there is no such option present here in this hotel.. it is hard for me beacuse i have -- months told and - yrs old kids with me. i need to do lots of planning before travelling. second housekeeping is horrible. they forgot to refil our coffee space with sugar or coffee cups. i had to get to the lobby o get some. when i found out there is no sugar either i called their front desk to complain about it. the personal did not say sorry for the poor house keeping. when we checked in we saw there is no proper fridge in the room.. so we requested for one.. they did not called us in to say whether they can provide one or not. next day we had to ask again to get one. third the marina view is horrible.. we just saw some docked boat and a airport terminal with some plane noise. we are staying here for - nights.. it is not a good hotel to stay. parking fee internet fee and even the movie charge is also very high..',not_happy
id40315,' i travel every week for business and stay at holiday inns almost exclusively. while checking in at this hotel the two clerks on duty decided to have an arguement over room assignments while also trying to activate my room keys. unfortunately for me the keys were not properly activated and after arriving at my -th floor room via two seperate elevators i had to go all the way back down again for them to activate the keys properly. our room temp was set at -- degress so we immediately turned on the a-c and set it to --. when we retruned - hours later the room was still -- degrees. the room never di cool off properly using the a-c. we tried to open a window but thye had been locked shut. we also then discovered our remote control was missing eyd when we had a new one brought up the person informed us that housekepign had been looking for a remote for this room but apparently never placed one in the room. after getting the tv situation squared away i went to the business center to check in for my flight. no printer was present in the business center so down to the front desk i went yet again. it is never a good sign at a hotel when you need to interact with the front desk on multiple occasions. i was able to use the front desk computer and was told that management was working on getting a new printer. apparently $--- and a quick visit to officemax is beyond their capability here. i asked for a manager on duty but there was none and the owner of the hotel doesnt come in until -am when ill be long gone. ive stayed at hotels like this in the past and most of the time the poor service can be directly traced back to poor management-ownership. you cant pick who owns and manages a hotel holiday inn is supposed to do that for us and they have obviously failed with this location. while it is very close to hollywood blvd it is not worth the aggrevation. did i mention the hotel pool has been closed for deck painting since january --th. it is been over two weeks. avoid this hotel at all costs.',not_happy
id40316,' kimpton offered me a great deal for being a kimpton intouch member so i couldnt resist the offer of staying in the historic burnham reliance building in the el section of chicago. the location is prime. walking distance to the art institute two blocks away from millennium park one block away from the cultural center. and the shopping watch out! youre right around the corner from nordstrom rack kitty corner from macy is (marshall field) and across from old navy. from my window i could see the chicago theater sign. after roaming around eastern europe for three weeks i wanted to keep this trip low-keyed and slower-paced. because of the location i did not have to rush around and was able to do a couple of things a day at a leisurely pace and still make the wine reception at - p.m. the bed was comfortable and everything was spic and span. the staff was kind and helpful and the lobby felt like my living room after a couple of days.',happy
id40317,' pros: i greatly enjoyed my time at the brookshire suites. it is right in the heart of the city (about --- blocks from the inner harbor). the valet service was very friendly and helpful (which is nice since the valet fee is quite high even for the heart of the city) but i found the clerks rather cold. they have a great hour reception and each guest received - free drinks they also had a quite impressive free breakfast in the morning. the rooms were very comfortable and with their spring special i was able to reserve a suite. although i did not use it apparently they have shuttle that will take you to each of their properties. cons: i had a very hard time finding a check in time which was fine since my room wasnt ready when i went to check in at -:--. high valet fee. overall i would stay here again and recommend it to others',happy
id40318,' this is an excellent place to stay. food is somewhat spendy but good.',happy
id40319,' worst hotel i ever stayed in nyc. tiny rooms. broken air conditioner. bad service.',not_happy
id40320,' we spent a three night stay at the madison. let me say that the distraught picketing employees are more than just a minor inconvenience. upon driving up they literally prevent you from entering the hotel. as you do they scream in your face go somewhere else you dont want to stay here . the currently employed hotel staff tries to make light of it and say that they will put you in an upper rear room far away from the noise of the picketers. dont believe it for one minute! promptly at -:-- am each morning you are awakened to the sound of about -- strikers with bullhorns who make sure they march not only in front of the hotel but also in the back as well. we were on the second highest floor the --th but the sound of get up pack up and get out! was just too loud to be ignored. they are persistent as well picketing shouting and assaulting you for -- hours a day. ok they are picketers they have a cause and are trying to prove a point i get it... what about the hotel? its old and showing its age. this may have been the place -- years ago. the furniture is showing signs of wear the drapery is sagging and the door moldings and trim could use a coat of paint. the bathroom fixtures are old and the shower curtain was moldy. the room attendent must have been overworked. it took us two days of notes left behind just to get a garbage can for the room. as far as the service workers that remain they are pleasant and trying hard to save this sinking ship. my primary beef of this whole ordeal is my displeasure with the trip advisor is partner room booking website of snique away. i booked this room through them in february after getting what i thought was a good deal. however this strike has been going on since january. nowhere in the slick hotel write up was it mentioned that a labor dispute been going on. had i known this i would not have booked this room. at $--- for - nights it was still no bargain! as the room had to be prepaid i had no alternative other than to just suck it up . for three days i heard the picketers shout at me shame on you! . to the snique away hotel booking site shame on you! .',not_happy
id40321,' i stay here regularly on business. i typically stay in the suite with the jacuzzi. the noise from other rooms using the jacuzzi can be annoying if you are already asleep. the hotel is clean and safe. breakfast staff are friendly and accomodating. parking is a pain lots of levels and sharp turns. make sure you checkin before you park. sometimes the parking was full which was a pain. the location was good i didnt go into the epicenter very often but it is walking distance less than a mile. the exercise room is kinda small and badly arranged. the poos is also teeny tiny.',happy
id40322,' this is the only place in dallas that listed a smoking room thats what got my eye. the -- foot fence with razor wire on top really caught my eye but we still tried to get to place even tho dildoe st was at the back of the motel. the guy let me look at the room first before check in after sister & i looked at the nasty dirty & stained everythingi took him back the key & was told it is too late to cancelso i was charged $-- & went down the road & stayed at the holiday inn express (non-smoking but great room for $--)',not_happy
id40323,' i stayed at the jw marriot for three nights for a medical conference. the room was spacious and clean. the bed was comfortable to me. my roommate who slept in an adjacent bed woke covered in red itchy spots. whether it was bed bugs or over bleaching of the linens we will never know. the workout facility was quite nice with plenty of cardio equipment weight machines and a little room for yoga-stretching. the business center charges -- cents per minute for internet access and there is no free wifi. hotels of this quality generally provide this service for free so i was slightly dissappointed. i found the concierge to be very rude when she said she was not allowed to help me book transportation to the airport. i thought that was within her job description. when i mentioned that to her she became angry and as i walked away she continued to sass at me. not professional at all. the remainer of the staff was pleasant enough to make up for it though.',not_happy
id40324,' i regularly stay at marriotts and found the boston copley hotel to have the usual marriott amenities their signature comfortable beds and clean rooms. we were originally booked into to room ----. the room was small and while the bathroom was clean as was expected it too was on the small side. having only stayed previously in cambridge i do not know if the rooms are typical in size to other downtown hotels. only when retiring for bed did we hear the loud hum of the hotel is air conditioning system - and was enough to request a room change at --.-- p.m because it was impossible to sleep through. we were eventually moved to another room on level -- which was better but i would not say perfect. i dont usually complain about hotels (particularly marriotts) and very infrequently do i ask for a room change - but this one certainly required it. otherwise a very typical marriott and ideally placed for downtown with direct covered links to the two main shopping areas - but the next time in boston it will be back to cambridge for me.',not_happy
id40325,' i recently had a girl is weekend at the arizona grand resort we stayed in one of the villa is and it was wonderful. we loved the villa and the views were outstanding the grounds are magnificent!! we have stayed several times at the grand but the villa was the best ever! the staff was friendly and professional they all seem to really enjoy their jobs and are very helpful. we are already planning our next trip. i would recommend the grand to all my friends..',happy
id40326,' clsoe to old town trolley and public transportation location is great but service is not that good. if you are trying to reach general manager for any reason (who will of course add a copied letter saying how he wants to hear from you and how open he is for comments) just forget it because he will never get back to you which - i think - from a general manager of a hotel is rude. also one girl in the front desk is completely lost in this world as long as you only check in and out she is ok but she cant handle any additional requests or questions...you will easily recognise her because she is sloooow! location is ok make sure you get a courtyard view room because otherwise it might get noisy from the highway.',not_happy
id40327,' we stayed here for - nights and were very pleased with our choice. we did not have a car but we found the hotel very well located being a ---- minute stroll to the chinese theatre area. from here we were able to pick up the metro and also the hop on hop off bus tour and therefore able to visit all the areas we wished. this area seems to have improved since i was last there -- years ago and we felt safe walking to and from the hotel. the free breakfast was excellent (especially the cinnamon buns!) and we certainly agree that the lady who supervises this area is very friendly and efficient - maybe a tip box could be set out in the dining area for her? the only downer was the noise. we were located on the -rd floor and were under the breakfast area and next to the laundry and the churning ice machine (i hope this was not because we had used hi priority points) would choose this location again.',happy
id40328,' this hotel was a no frills hotel however; was a great location! the wellington was a basic hotel great value and was right next to a subway station which would take you anywhere! if you walked out of your hotel one way you were a few blocks from the middle of times square the other way a few blocks from central park. the location was perfect! we walked and-or took the subway wherever. the employees in the gift shop were pretty knowledgable on tourist attractions (i.e statue of liberty etc) the hotel employees conceirge etc were all pretty friendly! the only downfall was the staff at their diner. they were not friendly or observant! i would recommend this hotel to anyone looking for a great location great value no frills hotel. the beds were comfy and we were upgraded to a suite for free at check in!',happy
id40329,' well to be honest staying at the wellington hotel made me feel happy about going back home. first of all the double bed looks like a single one. my husband and i had to sleep closer than necessary after walking and visiting the city all day. we couldnt move or change position in the bed otherwise it would make so many noises that we could end up waking everybody else up. so we had to choose the best position to sleep and never change it. the location is great between times square and central park. the lobby needs new decoration and the staff could be gladder or show more patience. there is no fridge in the rooms so we had drunk our water naturally on very hot days. unbearable not to have small fridges in the rooms. guests cannot even buy refreshments to drink icy during the night.',not_happy
id40330,' the service is just terrible i had an issue with my company is credit card and they made everything even more complicated and werent helpful at all. other bad things: - the tv is hd but no hd channels. - the shower has very low pressure - small rooms - internet is --$-day for -mbit and it doesnt work properly on iphones - the small bottle of water in the room is $-.--... what?! - they try to act like it is a high class hotel but it really isnt i didnt arrive in a business suit and i think they didnt take me serious because of that: they welcomed me with the words: you might be in the wrong hotel. quite unprofessional. definitely not going to stay here again.',not_happy
id40331,' i stayed at the loews for a conference in april. the location was great. it was only a couple blocks from the convention center and walking distance to good shopping dining and independence square where the liberty bell is. the hotel itself was good although it does surprise me when i continue to see old tube tvs in hotels that want to be known as classy. those old tv is definately date the room which otherwise may be up-to-date. the room was clean enough and room service was prompt. however i was disappointed when the hotel overbooked the hotel one night and - of my colleagues couldnt get a room. this was even with reservations that were made back in february for an april stay. i even called the week prior to get confirmation numbers and not a word was spoken about the hotel being overbooked. not good. i would recommend the loews for a good location and a decent stay. however be prepared to find another hotel during busy times as they seem to do a terrible job of keeping track of reservations.',not_happy
id40332,' we stayed - nights at this hotel after reading many reviews and in my opinion it is not a bad hotel. the good points are: *price and value is good if youre on a budget. *about --- mins walk to union square- -- for chinatown-near powell street *the bathroom and bed linen were very clean *breakfast is simple but atleast included the blueberry muffins are nice *although not in the greatest area we felt safe * we asked to move rooms as near front of the hotel is noisey this was not a problem *front desk were v helpful polite and knew info required not so good points: *there is alot of homeless people but they leave you alone *i disliked the decor inside the hotel v dated and needs modernising if you like fishes and v colourful marine life youre in for a treat *there was a funny smell in the rooms believe this maybe due to the carpets need renewing',not_happy
id40333,' flew into san jose to visit my niece who is attending san jose state university. this hotel was very nice with well manicured gardens. the room was large and clean with a refrigerator microwave plasma tv and internet wi-fi. the breakfast was much more abundant than i expected with fruit cereals waffles french toast boiled eggs croissants corn dogs make-your-own egg mcmuffins and coffee and juices. at $---night this was a great deal!',happy
id40334,' loved this property! sleek and clean wonderful friendly desk help.... now this property is a little odd to get to... but the location actually helps with your comfortablilty... with a close new shopping area just a block or two away this is an extremely comfortable hotel. loved the westin heavenly bed and that the bathroom and shower were so large and roomy! the full kitchen was great as we celebrated a birthday there and it helped to put a cheesecake in a full size fridge as well as have enough ice. you have to check this hotel out... nice complimentary breakfast in the morning. the host was quick to help out and serve. will definately go again!!!!',happy
id40335,' family of - and - children on our christmas vacation.. great deal on hotels.com. loved the location since i had no intentions of walking anywhere. del taco gas station mom and pop stores right across the street. just up the block grocery store cvs etc. very close to freeway access. about -- min drive to universal studios and hollywood walk of fame. hotel could use a face lift and modern decor. its a --story hotel with no elevators. but i preferred to be on the -nd floor because of the balcony. i felt safer considering the bottom level room lanais were open to parking lot. ample free parking. room was quite spacious and odorless. could use pillow top beds and new (flat screen) tv. stains on drapes and slow drainage in tub. *there was a bottel cap opener attached to wall next to tub.. hmmm?? speaks for itself. lol! the free breakfast buffet was better than most. diy waffles cereals boiled eggs. enough to start the morning! the indian man at front desk was very helpful cant say the same for the others. the girls should at the least smile.. life cant be that bad right? i would like to suggest a printer for the business office (one pc in lobby). hotel also provided -- hr use of microwave in lobby as well as hot coffee-tea. will recommend to stay for the budget traveler!',not_happy
id40336,' beautiful hotel exemplary service and staff. the spacious bathroom was a pleasant surprise. the location was great. we stayed at the marriott marquis as well during this trip and found this one to be a better experience. i will definitely go back.',happy
id40337,' this hotel was centrally located and easy to get to all of the attractions in san antonio. walking was a cinch and if we had to drive it took no time at all. the rate was good for a one-night stay on a friday. the hotel was clean quiet and comfortable. there were nice amenities in the room from single brew coffee to great-smelling toiletries to a hair dryer that didnt need to be attached to the wall. easy in and easy out. the only con is that we had to pay $-- for overnight parking and i would think that it would just be a courtesy to let their patrons have free parking during their stay.',happy
id40338,' i booked this hotel through priceline for $-- on a friday night. i didnt expected high quality for the price i paid so i wasnt disappointed. check in was quick and easy. elevators are plentiful and fast. hallways are a little dingy. door to room was falling off its hinge. had to give it a push with my shoulder to open and close it. room was clean but well worn. looks like they upgraded at some point but the upgrade was done on the cheap. some mildew in the shower. wallpaper peeling in places. sleep number beds are not the best for me. felt more like a camping air mattress. we parked on the street and fed the meter for a few hours friday afternoon and saturday morning (spent $- doing that). we didnt eat-drink at the hotel. i would go back if i could get a good priceline rate. good luck!',not_happy
id40339,' this hotel was nice and close to lots of shopping such as the beverly centre it was a short walk to the hard rock cafe and also close to the famous ivy restaurant. we flew from sydney to la hired a car which we could park in the hotel and then we drove all over la. the hotel was in a great location in relation to the hot spots such as sunset blvd beverly hills and it wasnt too bad getting to the beaches either (if you can skip the peak hour traffic)! i was extremely pleased with the location and service. the rooms were nice and clean and the most convenient part about the rooms was the internet access !!',happy
id40340,' we have just returned from san diego. we (-a--c) stayed at the embassy suites for - nights on the --th floor. at check in we opted to upgrade to a higher floor for an extra $- per night as i had already booked a bay view room online. we were in room ---- which overlooked the uss midway to the right and the seaport village to the left. as with all embassy suites the suite was a good size with the - double beds having the bay view and the bathroom separating the front tv room that also doubled as our son is bedroom as he slept on the pullout couch every night. the suite had - additional sinks outside the bathroom which was very convenient in the mornings and evenings as we could all get ready in different areas. there was a fridge in the room which was also convenient. the breakfast every morning was great with a great selection of foods and the cooked to order omelets were amazing. make sure though that you arrive by -.--am to beat the long lines! the managers reception was good with the free drinks on offer however we found in lacking when compared to what snacks were available at other embassy suites we have stayed at (niagara falls & orlando). we remembered that they had a small candy-chips buffet on offer for the kids with chips and candy not just carrot & celery sticks! the indoor pool & spa were enjoyable. there were only - things that we didnt like - no self parking so we had to pay $-- per day for valet parking as the parking station is run by ace parking and also during and after the managers reception guests seem to spill their drinks on the floor of the elevators and the staff never seemed to clean it up? the final thing is that there is no free wifi which is pretty ordinary for a hotel of this size! all in all we would definately stay at embassy suites again.',happy
id40341,' very convenient when you want to stay at the airport. being connected with the automated transportation system and underground walkway to terminals is very convenient. you dont have to deal with shuttle transfers like with other airport hotels . now this comes at a price as rates are not always especially cheap. i would say that the advantage is worthing it if you manage to find a decent rate. hotel condition meets expectations : cleaningless room size bathroom ...etc starts however to be slightly in need of renovation .',happy
id40342,' this place was good for the price. very dated but clean. a bit of an industrial cleaner smell in the rooms and the hallway. further away from a t stop than what i would prefer but perfect for a visit to fenway.',not_happy
id40343,' we stayed at this hotel as a weekend away. weve stayed in times square many times at many different hotels and this hotel is the one we will stay at from now on. the location and service were excellent. the staff at the hotel were the best especially patrick although everyone was great. they went out of their way to see if we needed anything or they could help us in any way. while the rooms were small they were clean and had everything you need even an umbrella in case it rains. we cant wait to go back.',happy
id40344,' the room had a bad smell not cigarette smoke though. the nudie bars around the corner on the way in gave a bad impression but it is not their fault and not really reflective of the neighbourhood. was very quiet clean and cheap. should have had a pool being in san diego.',not_happy
id40345,' have stayed here multiple times. never had any problems before this trip however left much to be desired. building and rooms are becoming very run down. the second morning only half of the normal breakfast was set out. the front desk person when we arrived friday night was great. however the day person on saturday and sunday was very unprofessional never at the front desk uniform way to small big tattoos on arm sleeping wrap on her head. staff also stood around talking on cell phones. will be looking for a new place to stay when we come to town.',not_happy
id40346,' we stayed at this hotel for a weekend away. i am a denver native and had never been to this hotel. i was quite surprised by the update luxury. the room was cleanlarge and comfortable. the staff was polite and helpful. the food in the bar and restaurant was delicious . we will stay here again as it is just a short walk to --th street shuttle.',happy
id40347,' we arrived at the griffon hotel in san francisco as the first stop of our two week trip to the us having booked - nights on travel republic. we found that the receptionists were not particularly welcoming and checked us in without providing any information on breakfast or really anything else about the hotel services. we also found that they were not particularly knowledgable when we asked them for information on getting to the beach blanket babylon show a well known san franscico show we had tickets to or about a strike on the bart which we had heard about on the news. our booking included a continental breakfast and when we asked the unhelpful receptionist she said they did not have a continental breakfast option - this in fact worked in our favour and we were able to spend a specified amount each morning on breakfast which we were not then charged for! our room (---) was relatively small and dark with the basin in the bedroom rather than the bathroom. it had two windows which overlooked a internal shaft area which seemed to accommodate all the air conditioning extractors and other peoples windows. not only did this make the room dark it also meant that there was noise from the extractors. the room did grow on us - the bed was comfy and we had never planned to spend a great deal of time there as we were out exploring the city. breakfast was served in perry is the restaurant that is part of the hotel. breakfast was good - particularly the extra options available for brunch on the weekends. the service provided varied each day. we also ate at perry is on the sunday evening after we got back from the evening tour at alcatraz - nothing special but it was tasty and quick. the location was good for being close to emberacardo station and other public transport options. it is also walking distance to the alcatraz ferry and pier -- (-- - -- minute walk depending on how fast you go) but overall not particularly central to any one thing-attraction. we were leaving early on our last morning to fly to las vegas so we asked if we could deal with the bill the evening before. the receptionist was not able to tell us what was on our bill and appeared to not want to deal with us properly. having said that she did work the bill out and it was put under our door at some point during the night. overall we were disappointing with the customer service but the room grew on us and was sufficient for our purposes as a base in san francisco. we probably wouldnt stay there again as we expected a higher level of customer service and a bigger room.',not_happy
id40348,' of all the reviews for this hotel i cannot believe more people do not mention the train... an otherwise pleasant hotel stay is ruined every ----- minutes as a train goes thundering past. i actually wondered if it was an earthquake. another minor point parking near the lobby is a joke. rent a scooter...',not_happy
id40349,' when booking this property we knew that it wasnt going to be luxury accommodation in fact my expectations were really low... i was pleasantly surprised though the property was run down it was very clean and ideally located! the only issue we had was that the more shopping we did the smaller the room became! other then that it was a pleasant -- day stay with helpful staff a great location clean rooms very clean bathrooms all for a really good price!',happy
id40350,' stayed here for a business trip. location is great right in michigan avenue and close to mayor retail and food locations. rooms are clean modern and serviced promptly. staff was always helpfull. will visit again.',happy
id40351,' we booked hyatt for $-- per night plus tax we were admitted to the --th floor because we requested a good view on one of the top floors at check in we had access to the regency club and it is internet and breakfastour room had a great viewover all hyatt has a prime location and offers great service when it is not too crowded!',happy
id40352,' we got an excellent rate on hotwire. it was about half the price you can find anywhere else. i was a little nervous with the mixed reviews but we were very pleased. the place was clean and the staff was very friendly and helpful. the breakfast was great- waffles eggs sausage muffins toast cereal juices yogurt and fruit. it would have been nice to have fresh fruit instead of the nasty canned fruit cocktail they just poured into a bowl but overall it was really good. my only complaint would be the high parking costs. we had two vehicles so it was almost $-- to park there overnight which i thought was a little ridiculous. the location was great. the riverwalk is right there. i dont know what people are complaining about they must be taking a long way around or something. the mall is right across the street- literally just feet from the hotel. just walk into macy is towards the main mall area go down the escalator and you are right there. takes --- minutes tops. even if the mall is closed just walk down the street to the end of the block and walk right next to macys and follow the signs to the riverwalk. it shouldnt take you more than - minutes. we had family stay at the hampton just down the street and we were much more pleased with this hotel.',happy
id40353,' i had an awesome stay at the liaison capitol hill. this is one of the cleanest hotels i have been to. it had great service with very friendly staff. this hotel is ideal for those seeking accomodation close to union station (amtrak) and in walking distance of the main attractions. also the in-room dining service provided by art and soul was very good incredibly speedy and the food was excellent. i fully recommend the liaison capitol hill as a place to stay for anyone going to dc!',happy
id40354,' the owners and staff are amazing very very helpful and made me and my friend feel at home. this hotel is a piece of hollywood history in an amazing location right off the hollywood strip behind the kodak theatre a very convenient location close to anything you will ever need. if you are looking for a simple no frills comfortable place to stay then you have found it. i found the hotel to have a unique charm unlike any of the other hotels in the area. i feel that if you want to experience hollywood you really must include a stay at this hotel. the room i stayed in was very large clean and very comfortable and it came at a great no non-sense rate. i would gladly stay there again on my next visit to hollywood.',happy
id40355,' my husband and i stayed here last year when we were in town for a wedding. the staff was very friendly and professional. the hotel was clean and trendy. i liked the pool and hot tub area to relax at. it was also a very good location.',happy
id40356,' very spacious suite. one room had two beds with its own t.v. and the other room had a pull out couch with a t.v. and desk. there was a free breakfast buffet with eggs made to order which was nice but very busy since the hotel was full. there was a free hour in the evening that was also busy but a nice touch. the hotel had a good restaurant that had a take out window that worked well when we wanted to eat a pizza in our room. location was good and very close to mi avenue and shopping. -- minute walk to water tower place. we had a nice stay at this hotel and would stay again. it was pricey but had nice extras.',happy
id40357,' this is a lovely place. you feel like you are secluded in the woods but you are moments away from the airport and the city. we had a hassle free trip into seattle via the link lite rail. the rooms are small but cozy. the bathrooms are large. the tv is are not so great. we did not have local channels for most of our stay. there are free snacks in the livingroom this is a nice fun feature. i would stay here again. we had a nice room looking over wetlands and cherry trees. there is a walking path. they have complimently breakfast which was nice. we ate dinner in the nice but very small bar the food was excellent.',happy
id40358,' booked - rooms at what i thought a good rate. at check out they would not honor the rate. check your confirmation email carefully rate is not on all of them. also did not confirm the rate in writing at the time of check in. so for $--- a night we got outdated small rooms towels that belong in a motel one room with a leaking closet several rooms with water stains on the ceiling free bottled water and arrogant attitude. the customer is never right and youre lucky you got a reservation. i will admit the beds were comfortable and the location for our stay was great but definitely not worth $--- a night.',not_happy
id40359,' where to start... great service from everyone especially the bartender pete who remembered my name and drink of preference and kept all his customers entertained and feeling good. fantastic food at the restaurant for reasonable prices breakfast is amazing farm fresh eggs grits homemade sausage all gratis with room great water pressure good bed feels a bit like home away from home',happy
id40360,' our stay was may ------. this was our first time to try a super -. i was a little apprehensive since it was rated as a lower end budget hotel. we were very comfortable and pleased with the accommodations for our family of -. the room was very basic average size clean and well maintained. the breakfast was adequate and the pool looked clean. the staff was friendly. we liked the easy access to the trolley system just a - minute walk away! the only down side....this hotel is hard to find and the directions are hard to follow even with our gps tracker. diane',not_happy
id40361,' traveling with my husband and in-laws for a quick visit in chicago. pros: this hotel was clean and fairly new. nice big bath tubs and spacious guest rooms. small workout facility and nice business center. #-- bus (state street) stops in front of the hotel and is easy access to all downtown attractions. it is recommended to take the bus (or walk the -- blocks) to the roosevelt center and visit jewels grocery to purchase a $-.-- fun pass for unlimited access to public transportation for the day. on average about $--- less per night then hotels near the loop-pier-magnificent mile cons: no coffee maker in room or complimentary coffee anywhere on premises. no pool. area appears a little rough but we had no problems walking around in daylight and using public transport after dark.',not_happy
id40362,' overall this was a good stay. the hyatt place hotels are all well appointed especially the rooms. the only downside with the rooms is the environmental control systems. they are archaic as the fan is either on or off. no automatic controlling of the room temperature. the hotel staff was very friendly and outgoing. the courtesy van will run you within the local area to restaurants and such. the hotel staff recommended a local mexican restaurant called forti is. it is located in a residential area and you would never know it was there unless the hotel staff recommended or took you there. it is a local restaurant and is excellent. overall for the business overnight. this was a descent place to stay. my company recommends a room away from the highway as there can be quite a bit of road noise if you are a light sleeper. i concur.',not_happy
id40363,' i got a livingsocial voucher to stay at this hotel and when we arrived the building looks great from the outside. however our troubles began when we checked in. the man helping us at the desk was rude from the beginning and when i told him we had the voucher he asked if it was printed out because that is the only way they accept them. i called and made reservations and obviously mentioned the voucher and no one made any mention of this. then the girl working next to him over heard him giving us a hard time and jumped in saying that all they needed was the voucher number! he also didnt welcome us to the hotel ask if we needed anything... just gave us our keys and that was it. we made it up to the room which was nice but it was chilly so i turned the heat on. a few seconds later the heater started smoking profusely with a black smelly smoke. we turned it off and called the desk and told them what happen and they said they would send an engineer up soon . we waited -- minutes in a stinky room my hair and clothes were starting to smell at this point... before we went down to the desk again and asked for a different room. our friend from check in was helping us again and he said the reason it smoked was because of dust settling on the radiator.... i told him if he knew that was going to happen didnt he think he should tell the guests before they turn the heat on? sorry he said. ugh. then a couple days after the stay i checked my bank account and saw a $--- charge from the hotel even though we had the voucher. when i called and asked the man said it was just a security fee that would be returned. fine i understand that but it would have been nice to know i would be paying that before i handed over my card to have on file to my buddy at the front desk. overall had to be one of the worst hotel experiences ive ever had. oh ya and expect to pay for parking even though they have their own garage...we paid $-- for one night....',not_happy
id40364,' staying at park central was a great experience! the hotel is in a great location and was close to many attractions and shops. the hotel staff are very friendly and accomodating and the bar staff were friendly and always helpful with choosing a drink! i would especially like to mention elizabeth she went above and beyond in every request! my friend arrived after me by a couple of days and elizabeth ensured we were on the same floor which was amazing! she was very friendly and really made my trip :) thank you to elizabeth and everyone at park central i definitely recommend staying here and will be booking here again the next time im in new york!',happy
id40365,' the hotel is the perfect location for shopping on the miracle mile. the hotel was quiet in that it did not have the street traffic that is common with hotels in a central area. however if you are looking for excitement in the hotel this place is not for you. the terrace was closed and the bar is relatively small. the room was nice. i slept like i was in a coma. the bose sound system was nice and the large flat screen made the movies fully enjoyable. the bathroom was gorgeous. you could spend hours in the shower. the buffet breakfast was adequate. it did not impress but the fruit was fresh. it was standard fare: scrabbled eggs link sausage bacon potatoes and pancakes-waffles.',happy
id40366,' stayed here for the new york half marathon excellent location near tourist attractions and grand central station which is the gateway to their great subway system ! rooms albeit small were clean and surprisingly quiet for new york staff were very helpful and the moonstruck diner accross the road was great for breakfast lunch and dinner ! if you are taking the air train from the airport connect at jamaica and then onto to grand central station grand total of $-.-- as opposed to the $-- for a cab and no hassle at all ! would definately stay here again',happy
id40367,' didnt really mind my stay;a good locationdecent price & rooms.... a pre-paid package from expedia. chicago is an awesome city! that saidupon my departure and sequencial visa statement i was billed a -nd time for my stay!...and had to make follow-up phone calls to get refunded. very disappointed...unsatisfactory customer servicelost faith in this hotel chain.',not_happy
id40368,' this is probably one of the best located hotels in new york! you are right in the heart of times square with all the big broadway shows within literal walking distance out the front door. i would stay here again and would recommend to others to stay here as well. you cant beat the location! why only three stars??? i went on priceline and got our room for two nights for an excellent price. if we had paid the regular price for this hotel we would have been very upset. we had a corner room with an excellent view but you could clearly see as you walked into the room all the damage that had been in the wall because of all the plaster. it was not a very professional job. also the carpet was torn up or frayed in spots there was a yellow stain on the wall by the toilet hair that was definitely not mine or my husbands on the floor and tub of the bathroom and there were stains on our sheets at the head of the bed. the biggest problem though was that we got charged a second time for our stay! i have been told that this will be remedied right away and am waiting to see the charge come off my bill in the next couple of days. in this regard they were quite helpful. internet is $---day.',not_happy
id40369,' ive now stayed at the standard hollywood downtown and miami and i have to say there is no consistency in any of them except they are all quirky in their own right. as expected with downtown la it is not a nice place and id be amazed why anyone would chose to stay in this location for any reason other than business. walk two blocks in the wrong way and you start to see what can only be described as third world style poverty its horrible although this hotel is in a safe enough area. as far as hotels go it is ok. the rooms are quite out there with a low down bed and see through bathroom (be prepared!) - if its short term it is probably ok but if youre there for any length of time youll feel like youre in the big brother house. service is ok but could be better. decor in the lounge and bar area is spot on although the pretentious la crowd will look down their noses at you. stay at the hollywood version if you can!',not_happy
id40370,' we wanted to stay in the gaslamp district. this hotel was very clean and conveniently located. wish the pool and hot tub had a better view but at least it was near the water. we will definitely stay here again on our future adventures in san diego.',not_happy
id40371,' this motel left so much to be desired. first of all dont let the name riverwalk fool you as it is not in the general vacinity of the the riverwalk or the the downtown area. it is several miles away and more of a freeway motel. the location was fine but a little misleading. we walked into our room and the first thing i noticed was how dirty and stained the carpets were. the bathroom was horrible it appears that no one has looked behind the door for sometime. the area around the top of the tub where it meets the wall was so gross and there was an ugly black drippy stain on the wall from the shower head. there was all kinds of mystery splashes on the bathroom wall around the toilet. there was toothpaste on the wall and counter around the sink. the linens were so thin and it really was hard to tell what color they should be. were they dingy white or off white?. the room itself looked like it had been painted by a -- year old. we were afraid to take our shoes off and my sister would not shower in the tub. because of the lack of cleanliness we werent even interested in what was offered for breakfast. we were very disappointed in our rooms yes we had two which should not have cost more than about $-- per night as this place was as bad as some hostels weve stayed in for that price. we will not be staying here again.',not_happy
id40372,' during a - night stay when the weather was exceptionally warm for autumn the first two nights were without any ac a common problem throughout the hotel. what made matters worse the hotel management have been trained to lie and deceive their guests about their problems. when i asked why they gave me a problem room they told me they didnt know it was a problem. when i checked out they told me that they would give this room to the next guest because they were ---% booked. after they moved me to a room with working ac the new room didnt have a properly functioning bathroom sink. by the way the dylan can be promintly seen in the recent movie deception . it is no wonder the dylan cant handle the truth!',not_happy
id40373,' my partner and i travel to new york often and typically stay in soho meatpacking or by the park; however the andaz wall street will now be one of our favourite locations to return to. the andaz wall street is actually very easy to travel to and from while in manhattan - situated at the corner of wall and water st.; you have access to three + different subways lines within a two block walking radius which all take you to soho meatpacking union sq. central park and madison very quickly (and the subway line is also very easy to figure out.) the staff at the andaz wall street are fantastic extremely helpful kind-welcoming and knowledgeable. jessica amy and adam thank you for making our stay feel like a home away from home. the housekeeping was efficient and quick and another plus at the andaz is that they include (and refill daily) snacks - chips chocolate energy bar; and non-alcoholic beverages - diet coke coke sprite orange juice iced tea bottled water (both sparkling and flat) all for free. the hotel itself is beautiful - very clean and modern; we stayed in a xl king room - huge suite with a small living room and fantastic tub-shower area. i guess because the hotel is located in the financial district it is so quiet at night - a real plus and rarity in nyc. i couldnt even hear a single car at night - so silent for sleeping. they have a pretty good gym in the basement a pantry area by the main entrance where you can get coffee-tea water and snacks during the day as well as use a few in-house laptops. there is also a nice bar and restaurant on the -nd and -rd floors. overall will return to the andaz wall street hotel - highly recommend it!',happy
id40374,' great location for walking the city sightseeing shopping and taking public transportation. i booked on the hotel is website and they have a great feature: you can opt to get an upgraded room at time of check in (if they have one available) for only an extra $--. if they dont have one when you check in then you dont pay the $--. we got an upgraded room with a huge view on an upper floor. fabulous concept be sure to look into it. the noise from the street does seep in but the hotel provides earplugs so at least they arent pretending that the noise level doesnt exist - honestly is always the best policy. the trip from the airport is $-.-- on bart and you exit at the powell street station and walk about -- yards to the hotel. it is across the street from the huge mall with bloomingdale is and norstrom. it is at the intersection of powell and market streets and is close to nob hill the museum of modern art and other sites. it was about a -- minute walk to the embaradaro(sp) center and piers.',happy
id40375,' stayed in club level room on top floor (--th) with view of oriole park at camden yards. harbor view room not available. club level included a fairly extensive breakfast in the club lounge reserved for club level guests only. eggs sausage baked good hot-cold cereals fruit yogurt etc and starbucks coffee. an attendant on hand to keep everything hot and fresh. a good deal and convenient as well. hotel is one block off inner harbor and has all amentites of most large hotels in a city setting. room was clean and well appointed. staff friendly and helpful. parking garage attached if needed. did not make use of any restaurants in the hotel.',happy
id40376,' stayed one night on business. room size adequete but seemed smaller than other hilton properties. steady drone of trafffic noise from interstate - which the hotel overlooks. furnishings-bath ok but nothing particularly posh. bed not bad but less comfortable than some of the signature beds at hilton garden or doubletree. no concierge lounge for honors diamonds you get a coupon for the breakfast buffet (pretty good) and an apetizer for dinner. overall an ok choice if you must stay at hotel circle..but there are many better hilton brand choices in san diego',not_happy
id40377,' my husband and i and some friends visited la and stayed at this hotel for one night. it only took one night for us to find another hotel to stay at for the rest of our stay in california. the building needs to be updated it is very old i have allergies and could smell the mold in this place. the staff at the front desk was as impersonable as a wet mop it is obvious when you do not like your job. the greeter at the restaurant was another card my husband asked to look at a menu to see what they offered and instead he received a dirty look unwanted attitude and was told the price of the buffet they had. on another note the room was ok except for the very worn carpet and obvious dirt stains and a cockaroach climbing up the curtains. please do not stay here the attitude of the staff is absurd and the hotel is less than satisfactory.',not_happy
id40378,' my wife and i needed a place to stay for - night in san fran. weve never been there before and wanted to make sure that we were very efficient with our -- hour stay in the city. we looked on tripadvisor like for most of our trips and argonaut was highly rated and in a fantastic location (fisherman is wharf area). we booked and the rest was easy! the front staff was young and vibrant. eager to help but also very approachable. we didnt even have to ask and the check-in assistant was drawing on a map and making recommendations. joking smiling happily enjoying our company even at --am! the bell-hop took our bags again with a smile and friendly local conversation!! we travel regularly and this isnt always the norm anymore... especially not at such a reasonably priced hotel! our rooms were well-appointed and uber-clean! the bed was comfortable and we even took advantage of their nightly -p--pm free wine tasting where we met the hotel manager. he was super friendly and this event started our evening off perfectly. the concierge was also very helpful and booked our shuttles to-from the airport with a smile. and i got to give a shout-out to the guy in the street with a white argonaut hardhat on. each time we saw him he was smiling making a quick funny joke and we felt welcomed as if we were coming home. great job! check-out was every bit as simple and the location was superb. --- block from the cable car station and - block from the trolley car and wharf bus stops! we highly recommend using the hop-on-hop-off bus tour (when haggling they dropped to $-- for -- hours-person) and the stops were very well located! we bought the all-day cable car pass but found it much less useful. the street car (trolley) on the other hand was cheap ($-) and quicker for west-east transportation in the area... all and all stop searching and book the argonaut!',happy
id40379,' the hotel is nice and pretty. the rooms are a bit old and have rust in the shower i guess you should expect that in old hotels now. i always stay at hilton since i am a hilton honors member and i like gaining points. i stayed here for a convention. i drove my personal car since dallas is - hours from my house. this area to the naked eye looks like a nice area with the hilton anatole right next door and a nice marriott a block away. the third night into our stay at around - pm while i was getting ready for a dinner party my vehicle was broken into. the drivers side window was broken and they broke my console trying to steal my cd player. keep in mind this happened in bright day light. i went inside to tell the front desk. the on duty manager was there and he acted like he wasnt surprised. he told me that this happens frequently and it is hard to prevent it. i never recieved an apology or anything from the manager. all he said was all i can do is call the police . i wasnt expecting a free room but after spending --- dollars on a new window and filing an insurance claim to fix my dash i think i deserve more then all i can do is call the police . i filed a police report with the dallas police. the officer that came out told me this area is hot right now for auto burglarys. he reccommended the next time i come to dallas i stay in a suburb city (plano duncanville los colinas rowlett etc). he said since all these hotels butt up next to i--- it is easy for criminals to get away quick and far within minutes. the hotel does have security but they dont start work until - pm every night. i asked the security guard since most of the cars get broken into in the afternoon why they dont have someone that works afternoons. the security guard told me the manager didnt think it was neccessary. he also told me - cars in the last - months have been broken into and seriously damaged. i will never stay at this hilton again. i told our company travel agent as well as my friends and colleagues. like i said i wasnt expecting a free night or a bottle of wine. all i was asking for was a little more respect from the manager you think that would be easy since he is in the hospitality business.',not_happy
id40380,' our experience with the monaco was a little disappointing. we had a holiday party and booked --+ rooms. for the money we spent and the promises made left us very disappointed. the bathrooms in the event area were messy and out of tissue. i had guests going up to their rooms to avoid using them. for the event itself there was another party next door and people from that party mingled over to our bar and appetizers. the cocktail area was too small for our group and was very warm and uncomfortable. the tables were set up with - place settings. all our guests came in couples so i had to have them change the set up so our guests could all sit with their spouses. some of the dinners were not served until after -:--. the food was so disappointing. most guests left at --:-- when the bar ran out of beer. i just didnt feel like we got the kimpton experience .',not_happy
id40381,' my room was run down the desk drawer broke when i opened it (it had been broken before). the hotel is probably worth it but only if you can get a good rate. they have a nice indoor pool and a decent gym. try to get an upper floor for a better view.',not_happy
id40382,' i recently had the pleasure of staying at the charlotte marriott executive park due to plane mechanical problems and flights being delayed. us airways gave me a distressed traveler voucher with a phone number on it to call and this was the hotel they recommended for me. i was so tired after being diverted from denver to birmingham due to bad weather and then getting into a terrible storm between birmingham and charlotte and having to fly way out of the way to try and get out of it. i landed - --- hours after my plane was scheduled to leave charlotte to find that it had been delayed for mechanical reasons. i was delighted thinking i would make my connection anyway only to be told it had been canceled until the next day. i was so tired i just wanted to sleep so opted to go to a hotel. boy am i glad i did. the shuttle arrived right when they told me it would. the minute i walked into the lobby it was superior service. the front desk guy was super friendly and had my questions answered and me in a beautiful room in no time at all. he placed me on one of the upper floors which is my favorite. no noise above me!!! he even waived the fee for the wi-fi due to the circumstances. the connection was good. the beds were super comfy and the sheets were of the highest quality. the room was clean and the amenities in the bathroom were adequate. the bathroom was a bit small but hey who needs a lot of room in the john :) i purposely rebooked in the afternoon so i could sleep in. i did not hear a sound in the hallway or outside the room. i slept wonderfully. the next morning i went down to the work out room and used the eliptical which was of great quality and swam in the beautiful pool. all the surrounding areas were clean and well kept. the one downfall for me was there was no continental breakfast but there was a restaurant on site and you could order room service. i would definitely stay here again if the occasion ever arises.',happy
id40383,' close to shopping lakefront michigan ave grant park museums and great dining. great free breakfast great manager is reception from -:-- to -:--. close to the river and lake. parking in downtown is expensive so take a cab or cta. movie theater right next store. grocery and pharmacy right across the street.',happy
id40384,' great hotel for the family. stayed over the thanksgiving holiday plenty of shopping and great resturants close by.',happy
id40385,' i had booked the radisson resort for my husband is birthday weekend without the kids and out of curiosity checked tripadvisor afterwards. there were such mixed reviews i almost cancelled our reservation but decided to give them a chance. we were very pleased with the hotel. the room was clean and quiet the pool was alot of fun (especially great for families) and the service was far above average. we didnt eat at the hotel because we have some favorite restaurants in the city we love to vsiit but the poolside fajita buffet looked good and the outdoor fire pits for making smores looked like they would be fun. overall we were very with the radisson and would definitely stay there again.',happy
id40386,' stayed at -- park avenue for a combined business and leisure trip to nyc. location is great but the hotel is not a kimpton quality hotel. we reserved a premier king room and there was nothing premier about it... the walls are so thin that a cell phone alarm next door woke us! you hear conversations in the hall and nearby rooms all the time and one day waiting by the elevator it was very apparent that someone in a room near the elevator was having an afternoon delight... enough said... there are no coffee makers in the room or ice buckets or ice machines. in the morning you have to go to the lobby to get coffee or tea and in order to get ice you have to summon room service. terrible service in the restaurant-bar attached to the hotel. the front desk staff are very nice but the concierge service is spotty at best. the bell staff seem to only be interested when they know a tip is customary. we have until this visit always had wonderful experiences at kimpton hotels. they may want to reassess their relationship with this facility. next trip to nyc we will be staying elsewhere...',not_happy
id40387,' i like the location because it is queiet and the setting is charming. the problem room cleanliness is an issue especially room ---. make sure you put out the maid clean room sign or it wont be cleaned. not alot in the area but the wood retaurant is ok and sois the brasilain restaurant attachhed to the hotel.',not_happy
id40388,' the water pressure on the -th floor was so bad that we could hardly rinse off razors and wash the sink after brushing the shower was barely servicable. the toilets did flush and the floors were clean but not the walls...scuff marked and splattered on vinyl wall paper.the sheets were clean and the towels were fluffy but only medium sized. the hair dryer was broken but they did send up a temporary one and although it had a very short cord it was very powerful. the air conditioning might have been turned off for the season? we could not get it to function. (it was an unseasonably warm december) we did appreciate the location as we had functions to attend at lincoln center in times square and in rockerfella center...all places are walkable from this excellent location. taxis from here are very easy to hail and plentiful. subway stops are nearby. staff outside did try to convince us to take a private car for $-- when the taxi cost was less than $--. i have to say he was honest to tell us the difference after i asked. he was just offering in case my daughter and i wanted to go in style as there was a limo going that way shortly after a stop at another hotel??? be leary of this option we were nearly charged $-.-- per bag to hold the bags since the room was not ready upon our arrival at -pm the internet access was $-- per day the only coffee we found in large thermoses in the lobby was $- ( starbucks brand) the elevators functioned with a unique system of assigning you an elevator by pressing a panel outside in the hall and everyone was getting caught going up or down in confusion. we had a unique room with two small double beds separated by a closet-wall-on one side there was a tv but not on the other. this could be an advantage if you travel with small children and want alittle separation.',not_happy
id40389,' our family of - stayed at this hotel in early november. we have stayed at many hampton inns across the u.s. and have typically been very pleased. however this particular one was not up to hampton standards. the rooms were small as all the reviews suggested. no issues with this. however the toilet in our room was dirty when we first arrived. the bathtub faucet leaked and the tub did not drain well at all. also our room was a bit stuffy. our room was at the end of the hall so perhaps the ventilation was poor. on a positive note the staff was very friendly. i had my young child with me at breakfast and one of the staff helped me by bringing my food to a table for me. she also served us juice & milk so that i would not have to return to the breakfast area with my young child (my hands were full).',not_happy
id40390,' our first room at this hotel was oppressively small. you expect a small room in a nyc hotel but you also expect a) to be able to walk around the furniture without tipping over and b) maybe -- maybe -- having a glimpse of sunlight while you are there. not so with our first room -- tiny and overlooking a long brick-lined alley which prohibited any sunlight from entering the room. we asked for a better room and were immediately provided with a generous suite. from there on we had no complaints. fantastic location for nyc exploring! two blocks from a train about - stops to midtown - blocks from central park. it was really fantastic and easy! the elevators are ridiculously slow. add an extra - minutes to any plans you may have because of this. tip: the hotel does not have a restaurant which means several things including no room service. tip - go to the westside market which is pretty much across the street and stock up on sliced fruit cheese whatever you want! all very reasonably priced and very fresh. tip: the hotel is not actually on broadway so it may be confusing if you are taking a cab and you give the address listed for the hotel. this address actually takes you to a storefront with giant for lease signs in the window which is a bit stomach-dropping upon arrival when you mistakenly think that you are looking at your hotel. incident: we happened to be staying there during the heat wave of ----. our last - days included temperatures in the --s with heat indices in the ---s. our ac gave out that last evening and while we were just fine knowing that we would be leaving in the morning we tried to tell the front desk multiple times that they should not check someone else into the room and they didnt seem to be particularly concerned.',happy
id40391,' the -- hr. shuttle was the only redeeming quality of this hotel. we checked in after midnight local time (- am biological time) for a - night stay. checked in with tons of luggage for an alaska cruise and was given a room on the -nd floor w- no elevators. no one to help us carry our luggage up stairs and all the way to the back. they said the hotel was full and no -st floor rooms were available. (i suspect it was more likely due to it being a priceline reservation). sure couldnt prove it by me as we never saw more than -- people the next day. the room smelled and their breakfast buffet the next morning was expensive for the pitiful selection. we asked the desk to call a taxi for us but instead they called a towncar. it was ok..but im sure we paid twice the rate of a taxi. priceline or not...never again!!',not_happy
id40392,' this was a great hotel for our family of four. plenty of room to spread out and give our teenage son (--) a little more privacy. the room was clean a standard hotel room no complaints. this hotel is situated a few blocks from michigan avenue in one direction and the navy pier in the other. easy walking to the famous michigan avenue shopping and many great restaurants. the pool area was smaller than expected and quite crowded. our daughter (a not-picky -- year old) finally just got out because there were so many people in such a small pool. but the hotel cannot control that it is just something to be prepared for if you book here. the breakfast is great plenty of variety. the lobby seems well kept plenty of seating for breakfast. i did not take advantage of the evening free reception snacks as they did not offer any sweets. i would have appreciated cookies or brownies. but then again i have a terrible sweet tooth so maybe that is just me! parking is pricey $-- a night for self park. worth it though not to have to try mess with finding a cheaper garage. we parked underground and were able to walk right in to the lobby. considering that the huge cooked to order breakfast is included and that you have michigan avenue practically at your fingertips this is a great value for families.',happy
id40393,' where do i begin?? we checked in on a tuesday afternoon. a couple of hours later i was taking a shower to get ready for dinner and the shower and sink were backing up. i called and they came the next morning to fix it. well we were lucky enough to have warm weather and beautiful cherry blossoms! because it was so warm the humidity was high. we tried to no end to get the air conditioning to work. when i contacted betty at the front desk i was lied to!! she told me that they did not turn on the air in the hotel until june and that we should just open our window ! (the window only opened a couple of inches) the next day when betty was not around i asked another clerk and was told betty lied to me. within an hour i had air conditioning. we then had an event to go to and another person in our party asked betty for a recommendation for a good limo service. the number she gave to us was for a man who promised a stretch limo as we had eight people in our party. when the limo driver showed up he was in a town car and his wife was driving a ---- mini van!! then another wife in our party had requested a refrigerator the day we arrived and was asked no questions the refrigerator was delivered in an a hour. (the door was falling off) when another wife asked for a refrigerator she was told (by betty) unless she was diabetic she could not have one! the hotel used to be nice about ten years ago. but now it is a hell hole!!! dont stay there.',not_happy
id40394,' we stayed at the westin river walk at san antonio it was definitely overpriced for its value house keeping did not ce for -- hrs inspire of us reminding the reception desk also our refrigerator was not working hence we had to keep our medicines at the reception',not_happy
id40395,' the hotel has the perfect location!!! everything was in walking distance. it was so beautiful. nice decor. ive noticed lots of comments of the small size of the hotel rooms and bathroom and they are true but i must say i did not feel cramped at all. the rooms were very functional. the staff was ... okay ... i would say that i did not have the opportunity to experience the outstanding customer service other have spoken about. i wasnt treated badly but i did at times feel a little ignored. hopefully when i return for my next business trip (tomorrow) i will have an opportunity to experience the excellent customer service ive heard so much about overall it was a nice hotel located in a wonderful location.',happy
id40396,' my family and i were excited to make our trip to nyc for a quick overnight trip. when the all suite affinia came up as an option i thought what a great idea! checked on trip advisor got --% of all people saying it was great all the recent reviews were fine. so i booked. the staff was great from the miinute we walked in and the lobby was nice enough. but...as soon as we got upstairs to our room we were upset. the room smelled like cleaning fluid (not a good one) it was so old and run down and everyone was upset. so i asked for another room to look at not any better. long story short...the teens had a horrible night on a gross sofa bed with blankets and sheets that had holes in them i bought an air freshener to keep next to my bed for the room because i felt like my eyes were burning and we were woken up to loud banging (at -:-- am) because of construction directly above my bed. the staff was great and i could tell that they felt bad. they gave us free breakfast to try and make up for our very unpleasant trip. this place needs a full renovation.',not_happy
id40397,' love san francisco my wife and i stayed part of our honeymoon here at the sheraton -- years ago. we often come back to reminisce walk the wharf and have great sea food eat in china town and smell the ocean air. the sheraton is a great base for staying in san francisco. you can take the rice a roni trolley cars all over town losts of fun very romatic!',happy
id40398,' we had requested a room with - beds and were assured that this would not be a problem. they offered us foam pillows which we agreed would be better for us. they did not mention that the only parking available would be valet at $--.-- per night. we arrived and they did not have a room with - beds no foam pillows were available and because there was a game at the stadium close by there was absolutely no option except the valet parking. we had used our reward points for this stay and were very disappointed with the cavalier attitude that since we were not “paying” customers we did not deserve to be treated with consideration. we spent ----- points for this stay and felt that we should have had a better experience for the investment.',not_happy
id40399,' this was such a great hotel. the only thing bad i could say is the size of the rooms but absolutely everything else (including the staff) was wonderful. we only stayed a night but i was sorry to have to leave.',happy
id40400,' the hotel was very nice. however the wifi was not free. the charge was -.-- for a day. very maddening! not true to what was advertised at this site. as wifi was important to us we were disappointed not only by the hotel but also by the website. the restaurant food was very good. we only spent one night so i can not comment on the location.',not_happy
id40401,' this is one hip hotel! it is so much fun to walk into the lobby. and the location is fantastic - close to the fun of -th avenue and subway stations. a lot of reviews bemoan the small rooms but we had a nicely sized room with a view down to lexington and the waldorf=astoria across the street. no complaints.',happy
id40402,' there are many choices for great lodging in downtown seattle or belltown. the hilton is not one of them. i would recommend the marriott waterfront or edgewater as my top two choices but there are plenty of options. there are not a lot of hilton branded choices in the area.',not_happy
id40403,' we arrived on a saturday morning getting ready for a friend is wedding that sunday. the folks at the desk marlon and linita were friendly and welcoming. even though our rooms werent yet ready (it was noon and check-in wasnt til -) they held our bags and said theyd have our rooms ready by -pm. we returned a little after -pm and checked in. jokingly i told marlon that id show him a magic trick with a deck of cards i was holding. if he couldn;t guess how it was done hed have to give us each ice cream sandwiches from the freezer. he agreed (shockingly) and followed through by giving us free ice cream. what an awesome guy! check plus for that. when we got to our room it was incredible clean and much larger than we thought it would be. there was a couch a kitchen with dishes and a dishwasher and a nice sized bathroom. throughout the weekend the staff was always helpful calling us cabs giving restaurant recommendations etc. really nice vibe. overall the place was great and having stayed in a ton of hotels over the years this one was near the very top. super impressed and well be back next time we are in baltimore.',happy
id40404,' the columbus motor may not offer the best views from some of the rooms but it is very reasonable for it is location. the desk staff were very helpful with directions to restaurants sights and bars. it has all that you need and a bit more. flat panel tvs free parking and easy check ins made this a nice inn. i would definitely consider staying here again. a business center would be nice just for printing off boarding passes.',happy
id40405,' the ballantyne is a lovely facility with large rooms and a beautiful bathroom. the service unfortunately does not equal the facility. for example: my wakeup call was -- minutes early (-:-- am); the bell staff stood around rather than assisting people moving in and out; off the - check-in personnel available when i arrived - were busy taking messages for personal calls coming in for other staff members; the hotel allowed another group to completely block a hallway so that our group could not get to our evening reception on time; and a maid came into my room without knocking. hotel management needs to wake up and improve training and supervision of the employees.',not_happy
id40406,' i stayed at this hotel for several days while attending a training session. the hotel is clean the staff friendly and helpful. it has a nice indoor pool and a very small fitness room. as a woman traveling alone i felt pretty safe in the hotel. the locaton was good there are other hotels next door and across the street. it is close to several restaurants and grocery stores but not much shopping or any other activities unless you want to travel a few miles. the hotel is very close to the flight path in and out of charlotte douglas but the noise from any planes was almost nonexistent. the noise from within the hotel was another story. i could clearly hear the televisions and talking and laughter from the adjacent rooms. the noise from the hallway was very loud also. the best thing about this hotel was the bed. it had plenty of pillows and much better than average bedding. overall the hotel is about what youd expect for the price.',not_happy
id40407,' great business hotel in downtown chicago!!!!! excellent rooms and one of the best concierge lounges i have been in....... great appetizers and very good breakfast. staff at reception were very friendly and willing to help with late check out. only complaint.......diconnect between front desk and in room dining regarding service and calls for follow up seemed to initiate a blame game',happy
id40408,' the employees were great! room was clean and bed was comfy. excellent service! the hotel is literally blocks from the m&t stadium so it was great to walk and not have to find parking. they offer hotel shuttle to the harbor-- it was a great weekend and it was nice not having to drive everywhere. the only thing that was too unpleasant is that the area is not the nicest but they do have a fenced in parking area!!!',happy
id40409,' i didnt find this place scary but it was very downtrodden. the shower smelt of mould there were interesting stains the traffic noise from the nearby road was louder than the aircon and the staff were very unhelpful; one guy was told he had to take a cab to the nearest cigarette seller in old town when there is a crowne plaza next door that sells them. there are also notices in every room telling you to lock your door from the inside at night in case of intruders which probably didnt help the nervous types. once you find your way to the crowne plaza you can at least have breakfast even if you dont smoke. old town is not too far away. but i wouldnt stay in this place again.',not_happy
id40410,' we stayed here for - nights in january.there were - adults in the two double beds which was a tight squeeze but we knew this before we booked.beds were very comfortable but as our room faced the street it was so noisy it ruined our stay.yes it is close to every thing and you are only there to sleep if you can manage to get that.i would not stay there again.',not_happy
id40411,' i got a very good rate here for one night via priceline and got everything i wanted and more. (to be clear though what i wanted did not include a restaurant (im in nyc for gods sakes) a bar (i dont really drink) a health club or pool (too busy being in the city)) to start with the desk staff was absolutely friendly and had me checked in in ~- minutes including handing me the free wifi password and emphasizing the free water in the room or at the desk as i wanted and everything else they had to offer. it was a fine clean room far more space around the bed than id been expecting from earlier reviews here. the bathroom was large and well appointed (though the shower stall was a bit tight. - wider wouldve been nice). the bed was reasonable comfy the pillows were mostly feather (win!) the tv was large - though the lodgenet installation was odd. there were outlets everywhere and the blinds kept --% of the light out. (that i need ---% dark in the morning is my problem not theirs though itd be great if they worked on edge-of-window blocking.) sure there is street noise - see above comment for what city youre in - but it was reasonable and (since im out of practice of dealing with nyc night noise) a pair of earplugs did me fine. i have no complaints about this place at least not for the price i paid. :)',happy
id40412,' i was impressed with the hotel. the size of the rooms and the amenities that you offered. one thing that bothered me was one night when i was sitting in the hallway of the -th floor talking on the phone i did see a cockroach (or something that looked just like a cockroach) crawl out from underneath the door of one of the other rooms. i think maybe you might need to spray for bugs. other than that though i throughly enjoyed my stay. thank you very much!',happy
id40413,' closet shelves were filthy bathroom was dirty the carpet under the bed hadnt seen a vacuum cleaner in a very long time. the furniture was worn and shabby. the tube tv picture quality wasnt as good as my first zenith. the bed groaned when you moved on it.i brought my bike not an offer to store it. first time that has happened anywhere iv e travelled. cannot think of a positive.',not_happy
id40414,' first thing i have to say is that i know that i am a fool for leaving a valuable item in my car. i stayed at the hotel with my wife over the weekend and valeted the car for the night. i left a ring that i had purchased for my wife in the glove compartment as i forgot that it was in there when i checked in. when i got home the next day i grabbed the ring from the glove compartment and took it in the house and opened the box and the ring was gone. i called the hotel to report what happened and the person who answered the desk did not seem to care. they stated that the valet had nothing to do with the hotel but would investigate . never heard from hotel but from valet company laz. the women said that she worked in claims and could not do anything for me. the hotel rooms are nice but make sure you walk there!',not_happy
id40415,' stayed here on thanksgiving day. had a $--- rate which i found incredible for nyc. the hotel is relatively new which is alwasy a plus. as expected rooms are small but not ridiculously small. there is enough space to move around the room. the hotel is not quite on times square but close enough; about a --- minute walk. the hotel street felt safe; dont know why other reviews have expressed concerns about it. my biggest complain is that the lobby which was small always seemed to be extremely crowded.',happy
id40416,' we stayed here for - nights. the folks at the front desk were wonderful and we had a pretty quiet stay. my only complaint was the bed was not too comfy. it was not firm at all. the price was right!',not_happy
id40417,' we stayed at the mosser in april of ---- after reading many reviews on trip advisor. we were not disappointed the value of this hotel (price vs other hotels) is amazing. we paid $---night for a room with a shared bathroom. upon arriving we checked into our room which yes is quite small (picture the size of a nyc hotel room) but has everything you need including a sink in the room which is very handy. it was clean comfortable and functional with a great location close to union square. the shared bathroom was fine we never had to wait to use the facilities and they were always very clean. the hotel itself is very basic no additional facilities but if you are looking for a good value in an otherwise very expensive city this is it. they do offer some coffee-tea & muffins in the morning along with a bowl of fruit that is available all day. the only downside is the wifi is $-- per -- hours which is quite a steep price tag if you need wifi the borders in the mall next door offers it for free. overall this hotel was exactly what we needed for our stay a clean comfortable place to sleep that was not too expensive.',happy
id40418,' i was in denver to attend a trade show at the convention center. unless you slept on the convention center floor you cannot get any closer than this hyatt regency. the service was excellent and my room was clean and spacious. the bed was quite comfortable too. the hotel is conveniently located within walking distance to the --th street mall (which by the way has a very nice tj maxx!). if i was forced to complain about something it would be the room service menu. while the food was good the menu was limited and rather lackluster. for airport travelers i would recommend the super shuttle. for $-- you can purchase a round trip airport to hotel fare with pick up and delivery every -- mins. super shuttle super convenient.',happy
id40419,' not a great stay at this ny midtowner. start with undisclosed charges by the porters to leave and pick up your bags inattentive desk clerks. room service can be pre-ordered but wont arrive until you call down the next morning when it doesnt show up. my a-c card was not asked for and did not seem to do anything for me. the one ray of sunshine was at the lobby bar where the bartender when asked for a kir...admitted he didnt know what one was but got out his book and whipped one up perfectly. if only there were more like him.',not_happy
id40420,' the waldorf astoria in nyc may be old but the staff is exceptionnal. eveyone wants you to feel comfortable and --% of the time will not accept tips ! they work for you and are very aware that the customers are the priority. i highly recommend this place not cheap but worthed every cent. about the being old part it has it is charm very homy... will have a hard time choosing another hotel next time !',happy
id40421,' had high hopes of this hotel but came away with a mildly disappointing opinion versus our expectations for a st regis. rooms are perfectly fine with all necessary amenities but given the price they charge one would think the least they could do was throw in internet? but no. we found that they managed to get many little things wrong: (i) played ping-pong with our food with room service (the staff were on the phone but clearly some communication issues internally) - took ages order was wrong twice; (ii) after having asked reception for a -- minute extension to checkout i had housekeeping knocking on my door -x to check when i was leaving - felt like they could not wait to kick us out; (iii) internet (as mentioned before); (iv) concierge while clearly knowledgable dont exactly give off the impression they are happy to be helping you; (v) we ended up having a noisy room where we could hear the street below us (from the --th floor) we asked to be moved and this was meet with an icy and curt no from front desk - there wasnt even much effort to explore options. a stint at charm school would be quite useful for many of the guest-facing staff at this over-rated hotel. on the plus side the fitness room is well-equipped and the beds are comfy.',not_happy
id40422,' malibu suites hotel is the best kept secret i have found since i moved here. they are beautiful home like and private. if you come to indy you have got to check them out! you will feel like a celebrity!',happy
id40423,' w-hotel times square has a fantastic location and for a first time visitor to ny this hotel offered us the complete ny experience. the hotel definitely leans towards the late twenties-thirties age group and has a lively bar in the hotel lobby. the greeting at reception and the help we received with room service was superb and the concierge was extremely helpful and even called through -- irish pubs when trying to locate me a place to watch the ireland v england rugby match at --am in the morning! the rooms are good sized and the beds are fantastic. my only downside was the bar in the hotel. the girl serving our table actually complained when we only gave her a $- tip for two drinks! i explained that we were planning on spending the evening in the bar and would probably order - or - drinks throughout the evening and if she expected us to tip her $--- each time then she was mad! i then realise that nobody in ny does anything for you through politeness as everyone is expecting a tip! that really took the shine of an otherwise superb stay',happy
id40424,' the location is great -- minute walk to fisherman is wharf. the room was clean large and quiet with a great view of the golden gate bridge the staff at the front desk is very friendly and went out of their way to help us with the best directions to which ever location we decided to visit. we originally planned to stay - nights but decided to stay a fourth night. i would recommend this travel lodge to anyone. oh and the rooms are very reasonable especially if you consider the location .',happy
id40425,' almost everything was terrible. it is not even a hotel. the carpet on the room was really dirty the bathroom was really small and i was scared when i stayed there. you could hear footsteps coming from outside the corridors could barely occupy my luggage the elevator took forever to go up-down the breakfast was terrible the room smelled like bleach and the check-in counter was filled with cameras and there was bulletproof glass separating you and the person in the counter. if you could spare some cash go to a better hotel like beverly garlands. even though the room was terrible the place was surrounded by a few fast-food chains like kfc and domino is. if youre just looking for a place to crash after going around the city stay here. if youre looking for somewhere that you and your family could enjoy go to something better. it isnt worth the money and you might feel unsafe staying here. i cant even sleep because of the noises coming from outside and the feeling of someone is gonna murder you.',not_happy
id40426,' i went on a trip to ny to celebrate my sister is sweet --. when we got to the hotel the staff were nice enough to let us check-in early. the room looked nice but we found a few problems. the bathroom door was very difficult to shut. the shower took more than -- minutes to get hot and the drain was stopped up. we called the front dsk about the drain and when we came back to the room they fixed that. the walls in this hotel are paper thin. you can hear people in the hallways and noise from neighboring rooms. on the website it syas they have breakfast available. however that breakfast is almost $-- per person and definitely not worth it. however all of this was minimal compared to the bed bug rashes me and my sister left with. after only staying one night our arms were covered in bed bug bites. we have never had these bites before so we did not realize what they were til we got home that evening and diagnosed ourselves by looking at pics online. for the price we paid for the room bed bugs were not worth our stay at this hotel.',not_happy
id40427,' i have stayed at the crowne plaza at least five times in the last couple years and have enjoyed my stay each time. the rooms updated very clean and the service and staff has always been excellent. if you can get a great rate take it! best value even if you have to drive to go to attractions!',happy
id40428,' we stayed here for - nights (friday-sunday) and i cannot believe the deal i got on hotwire. whoa!!! it was about $--- a night verses over $--- a night on expedia and the hotels website. aside from that the hotel was excellent. the service was great the lobby was really pretty and the room was heavenly . having a new room was wonderful it was really decorated lovely but hip. the bed was omg so comfy!!! they are called heavenly bed is for a reason!!!!!! the bathroom was great big sink marble floor and sink! there was also a mini bar in the room and a flat screen!! the location of the hotel was excellent we walked around but because it was just way to hot (---+ with the heat index) we had to take cabs. friday night we went to the tom petty concert at the wachovia center and grabbed a bite to eat and drinks beforehand at mcgillins olde ale house. they have a hour friday from --- and they had pitchers for like $-.--. the food was pretty cheap too and pretty good! it was crowded! definitley a popular place! saturday during the day we did some historical sites but headed back to the hotel because of the excessive heat warning. saturday night we headed out to tria before going for dinner. tria was trendy. its a beer wine and cheese bar mainly but they have many many different kinds of all three. they also have a light menu with salads and sandwiches etc. there is a menu on their website. i still talk about tria now! it was really nice! for dinner since we picked a tria (we had some kind of cheese platter with bread and dip medly of olives and homemade garlic parmasean potao chips) we went to amada for a few tapas and sangria. my boyfriend had the red and i had the white which was really good!! we had a few tapas which were excellent. after dinner we headed to tin angel and had a couple drinks and there was a band playing so that was nice. all in all the westin was really great! i will definitley be looking into more westins wherever else we go. and i would stay here again if and when i go to philly again!',happy
id40429,' just got back from a week at humphrey`s after a week in las vegas. it was just what we needed to wind down after all the hustle and bustle. fab location on shelter island with plenty of good restaurants in walking distance and at humphrey`s great views of the marina and the bay. hotel grounds were very lush and green and beautifully tended. very clean comfortable rooms. add to that the music either on stage by the marina ( tears for fears & diana ross while we were there!) or in the backstage bar where they have great bands everynight. the concerts are finished by -- ---.-- so unless you want an early night there is no problem. we were celebrating my husbands birthday while we were there and also my --th from back in may which i mentioned when we booked and we had sparkling wine and a lovely card delivered to our room which we thought was a perfect touch. would love to go back.',happy
id40430,' i was on my honeymoon this past week. i thought hotel nikko would be perfect for us a sleek modern japanesque setting. i was totally disappointed. the room was filthy and there was no hot water. the hotel management was no help at all. we decided to call up the four seasons and they were amazing. there was only a $--- difference per night. it was well worth it.....',not_happy
id40431,' i stayed at the hilton easton because i had a job interview the next day in columbus. the company i was interviewing with suggested the area because of its proximity to easton mall. the location was fantastic. we were able to walk over and have dinner and drinks that evening. that part was great. the thing i had the biggest problem with is that hilton charges you to use the wireless internet at the hotel. we paid a reduced rate for the hotel through a aaa discount but if we were paying full price i would have been seriously peeved to have to pay for the internet. you could plug into the high speed wall unit for free but im a bit spoiled and like to have my computer somewhere else in the room besides the desk. we opted not to pay for internet and just go without. we were only there for one night so that is my quick review. the place looked great and the staff were friendly.',not_happy
id40432,' i had been hosted at carlely suites between - and - of march of ---- and my experience was very pleasure because the hotel is very well located (near of du pont circle) and very clean and the staff is very attentive and eficient. highly recomended.',happy
id40433,' we checked into the hotel last weekend for a wedding. the wedding rate was $----night significantly less than the advertised rate on the website for bookings during the same weekend. and thank goodness: i may have been angry if id had to pay more. the hotel staff was pleasant overall. however the rooms are super small. like: nyc or european-hotel-room-small. i actually had - nights of unpleasant sleep for a few reasons. first i could hear people outside in the hallways throughout the night. id characterize the hotel guests as relatively young overall so there were people who were heading out for the night and yelling about taking shots when we were trying to fall asleep. (i probably shouldve asked them for a shot it could have helped me sleep.) second the hotel is located next to or near a fire station so you can hear the sirens of the fire trucks when theyre called out in the night. third i found i could hear the guests in the room next door in the morning when they were speaking to one another. not ideal. my final issue was the silly shower situation: yes it is a lovely shower with pretty tile great water pressure and plenty of hot water. but i have a feeling the folks who designed the shower stalls decided to keep the shower space open (the glass doesnt fully enclose the shower) for aesthetic reasons and to make the space seem larger. however it simply succeeds in getting water on the floor. not a huge deal but something that could be viewed as a bit annoying. on the positive side: great location!',not_happy
id40434,' the people at the front desk couldnt do a simple credit card transaction and charged me $-- too much.',not_happy
id40435,' stayed here for a night while connecting between flights. pick up was prompt and check in was quick. the hotel staff offered take the airport shuttle a little further to take us to a non-fast food restaurant which was appreciated. the staff were friendly and to help. breakfast was standard but hot and quick. also nice to have some food a beer available in the evening in the lobby.',happy
id40436,' this new hotel was something we wanted to try. when you walk in it is kind of funky but we were greated immediatly by front desk employyee. she took her time to explain all that the hotel had to offer even when other people came to the desk. we felt special the attention that was given us. the rooms are really interesting..loved the shower not so much the mattress but i am spoiled being a sleep number person. we had no idea what to do for dinner and went back to the lobby to ask the for recommendations..the lady again took her time to find the food that might interest us and even give us her personal favorits. dont really remember her name although she did mention it many times .carol or something like that but anyway she did a great job and we cant wait to return...keep up the good work...',happy
id40437,' dated but i appreciated the full kitchen. beach on the bay was outside my door. way cool for business meetings. walkable albeit on a busy street to other restaurants and the ocean.',happy
id40438,' this hotel is in a prime location in the middle of time square. the rooms are nice and the staff friendly. it was very quiet and convenient. very expensive but understandable for the location.',not_happy
id40439,' we brought our daughter and - grandchildren (ages ----) to san diego to visit the zoo and the wild animal park. as this hotel is between these two locations it was very convenient. it is a very short way from the interstate making it convenient without a lot of highway noise. the service was terrific. you couldnt ask for a more friendly staff. the breakfast had a large selection of food both hot and cold. the area was continually restocked and kept very clean. the pool and spa were well maintained and enjoyable. we had two - bedroom suites. this gave us plenty of room and allowed the teenagers to have their own bedroom and bath. the tv is are not flat-screens but worked fine. our only disappointment concerned the beds. we assumed that all residence inns now had the newer pillow-top mattresses. this is not the case. they are older and not very thick. if this is a major concern for you you might want to go elsewhere. we will consider returning in spite of the mattresses because of the space for the money and the excellent staff.',happy
id40440,' upon arriving to seattle we werent sure where to stay. our travel agent chose this hotel - proves he knows his stuff. the location was fab it was a short --- min walk to the shops ----- to the space needle & emp museum. really close to the pier & in a quiet neighborhood. the staff were extremely friendly. we especially thanked duantè at front desk-reception & john in the restaurant- for their exceptional service & friendly approach to us and the other guests staying. just lovely down to earth people that have no problem in helping you out or offering some advise. i recommend this hotel highly & find it hard to believe that anyone would have a problem here. will be back on our next usa trip!! :)',happy
id40441,' pet friendly close to transportation good location felt safe great staff clean room great breakfast great clean pool. it was a good choice to stay here. we were very with our stay. would stay here again. stayed over july - weekend.',happy
id40442,' i stayed at the marriott marquis with my sports team so we got a nice group rate on the rooms. overall there is nothing wrong with this hotel. it is very clean the staff are helpful and the location is great. we stayed in a room with two queen beds which were very comfortable. our bathroom did not have a fan and after talking to my teammates no one seemed to have a fan in their bathroom either. no big deal but was kind of strange not to have a fan in the bathroom. keep in mind that the snacks on the table are on sensors. if you remove the snacks from the sensor your credit card will be charged. the hotel is located right in the heart of downtown just off market street. it is close to union square powell station (where you get on the famous cable cars) and many major stores like macy is saks bloomingdales old navy marshalls ross walgreens nike apple store and the cheesecake factory. a tip for the starbucks lovers - the starbucks just outside the hotel is cheaper than the starbucks in the hotel lobby. it is just a --minute walk south of the hotel.',happy
id40443,' i love this hotel. i stay here frequently and they have remodeled and upgraded their sheets. the staff is well trained and always pleasant. food in the restaurant is above average for hotel food. i love the furnishings and the lobby is beautiful. shuttle service to dia and lots of places to walk to for shopping and dining. generally their prices are great too.',happy
id40444,' we stayed in the new york palace last week for - nights for our -st wedding anniversary and were very excited due to all of the great things we had heard about the hotel prior to our arrival however a series of unfortunate and disappointing experiences left us despairing at the level of service offered in the hotel and how each of the problems were dealt with. initially on arrival we thought the hotel looked great very festive with a beautiful christmas tree and gingerbread house in reception. we thought some of the corridors on the way to your room were a bit old looking but our room was quite nice. we were however really disappointed to see two rather large tears in the duvet cover on the bed just not what we expected from a hotel like this as you can imagine. i called housekeeping and asked them if they wouldnt mind changing them and also could they bring up two robes to the room as we didn’t have any. when we returned to our room later that night the robes had been dropped up but the torn bedclothes were still there. we were really tired after our long-haul flight that day so called to let them know that nothing had been done but got into bed and just took the duvet off the bed. the next day when we returned to our room thankfully the duvet cover had been replaced and all was well again. however our troubles were only beginning. the following day just before we left for the day our toilet overflowed churning out toilet water ankle deep in the bathroom and into the bedroom - my husband had to stick his hand in the cistern to stop the water flow to prevent our personal items from being destroyed until someone could come and help us. we were pretty put out at this stage and went to speak to the manager (dominic) who was nice and offered us a free night as a result and offered to have the clothes we were wearing laundered and we of course moved rooms as the carpet was destroyed. we decided to try and not let any of this ruin our trip and did put our clothes into laundry and moved rooms cue another problem when our laundry was returned to us the day were checking out some of my husbands clothes were missing. we called the laundry several times between -am and --am to try and get the clothes back and initially they were very helpful but on our third call to the laundry the supervisor informed me that he believed that we had never put the clothes into laundry into the first place and that was the end of that he wouldn’t be looking any more or helping us and we could take it up with the manager. to say that we were completely shocked and upset to be spoken to like this or told that we had not put the clothes in for laundry in the first place. we did take it up with the manager (mimi) who assured us while we went out for food that she would sort it out for us. we came back and there was no message and no clothes again to our disappointment. we had to check-out of the hotel at this stage and decided we would follow up once again when we got to reception where we were simply told by the receptionist – your clothes are missing what money do you want to replace them. it was one of the strangest situations we had ever found ourselves in no apology and it seems nobody even searched for the clothes. overall and trying to be as fair as i can as we did experience some problems which we felt were handled very badly the new york palace is a reasonably nice hotel with poor customer service. i believe that if you are lucky enough to experience no problems in the hotel you will be satisfied with your stay it is in a great location. other things we did note the first room we were in before we were moved - there was construction going on at a very loud level all night in some cases. also anytime we used a glass or cup in the room they werent replaced. as visitors to new york every year for the past -- years i would however advise of the following - there are nicer hotels with a better all round feel to them than the new york palace for the money you will spend here – they include either of the fitzpatrick hotels ( grand central or manhattan) or the waldorf astoria ( we have gotten good deals here every once in a while).',not_happy
id40445,' happy to report the hotel was great. lots of extras....started out with me phoning the hotel ahead to get some info on travel arrangements and the front desk staff was really helpful (shed also been on a cruise to bermuda and we shared info). arrived early and because the room wasnt ready they said they would call...and they did. really good sized room came back to room in eve and had wine and cheese to greet us. the restaurant in the hotel had really good food and they do little extras as well....free little appy and cookies to finish. the signage on the hotel outside is really small and not very easy to see so make sure you give the taxi driver the address and he will then know where you want to go. we bid on this hotel... (expedia-hotwire quincy market area) so didnt know what we were getting ( a little scary) but so worth it.!! would stay here again...the t is really close and we felt really safe. also they have really really great pillows....and if you wanted more selection you could choose from about - more i think!!',happy
id40446,' the entire hotel (from rooms to lobby) was very modern clean and classy. the jose garces restaurant in the hotel is fantastic (mercat a la planxa). the rooms were spacious and we felt comfortable. the location could not be better it is right alongside grant park. would love to stay here again and would recommend to others to do the same.',happy
id40447,' the perfect place to stay if you are: attending a convention (convention center is across the street) going to a baseball game (petco park is - blocks away) like to eat and shop (restaurants and stores are all in walking distance) a dog lover (cute little park is right outside entrance). i wish the rooms were a little larger but why spend too much time in the room when youre in sunny san diego?',happy
id40448,' belvedere hotel is my home away from home. it is the only hotel ive ever stayed at in nyc since i first went there in ---- and is probably the only one i ever will stay at. this may was my ninth visit to the city and belvedere (im danish - which means i was born and raised and stille reside in copenhagen denmark). the staff always make you feel welcome and make sure that your stay will be as pleasant as possible. the rooms are clean and well-sized and th cleaning staff always maintain a high standard. i prefer the double-queen because the rooms are a little more spacious which is nice when youre travelling as a couple. and because of it is location right between hell is kitchen and the theater district everything you need is within walking distance. all in all this is the place to stay when going to new york city.',happy
id40449,' we booked this hotel because it was cheap and centrally located. the hotel room was fine small but it had everything we needed and a nice bed. it was fairly close to the subway times square central park and other attractions. my only complaint was the wifi was very weak and we ended up using our phones for an internet connection rather than deal with the slow connection.',happy
id40450,' this is the fourth time ive stayed at the orchard garden while in san francisco on business and once again enjoyed my stay. room this time was a twin on the --th floor (top floor) rather than a king and consequently the room and ensuite was a bit tighter for space than previous rooms ive stayed in at the og so if you want a king make sure you request it. however very comfortable all the same and the staff were great. the room was always immaculately prepared apart from the minibar which i used on a couple of occasions. the products i used were never replenished during my -- day stay and the fridge was never really cold. also in the past there were snacks in the room to purchase such as m&ms and kettle chips but this time there was no sign of these. dont ask me why. also for some reason the air conditioning noise was very loud in my room especially in the bathroom which was occasionally annoying. otherwise nice comfortable hotel helpful staff and a good location making it easy to shop and see the sights.',happy
id40451,' ive stayed in many nyc hotels during business trips over the past -- years and after my first trip to morgans it is my new favorite. the staff was wonderful -- friendly helpful and not the least bit haughty. i had a basic room and it was plenty big tastefully appointed and completely comfortable and quiet. the continental breakfast was terrific -- as many of my favorite things as i cared to eat. all-in-all this was a great retreat from the hectic pace of my business trip. morgans is big enough that i felt secure yet small enough that i felt well cared for. i am eager to return.',happy
id40452,' hotel was good value and in a great location (- minutes from penn station). staff were accommodating and friendly. chelsea itself is fine and breakfast is cheap and good across the road. had a great stay here.',happy
id40453,' to start i very much enjoyed staying in this hotel; i travel to ny frequently and have stayed at many properties from chelsea to midtown and this was one of my favorites. our room was quiet spotless and the service was excellent. the beds were very comfortable and the bathroom-shower were wonderful very spa like. also there is a keurig in the room for coffee and a -- wall mounted hd tv. lastly the rooftop bar was a beautiful space enclosed with lots of seating and amagnificent view. everyone we encountered was friendly and helpful; i would absolutely stay here again. however there are - minor issues that some travelers may find fault with: (-) no fridge in the room; (-) no ice machienes (you call room service to have it delivered); and (-) very limited selection of tv channels. these are very minor inconvienences when compared to the positive aspects of the hotel; however they may matter to some. other items worth mentioning about the area; chelsea is wonderful and only a - minute subway ride on the - train to all major attractions (subway one block away on --th st). also if you stay do not miss the following eateries: -. brooklyn bagels on -th avenue between --th and --th (best ny bagels youll find) -. two bros pizza on -th ave and --th st (excellent pizza for $- per slice open -- hours) -. the doughnut plant on --rd between -th and -th next to hotel chelsea. quite possibly the best doughnut ever. try the yeast donuts. amazing. all in all i would gladly return to this hotel: clean quiet and comfortable all in a great neighboorhood.',happy
id40454,' the hay-adams is a nicely appointed boutique hotel just across the street from lafayette park. service is attentive and rooms are a bit small but really nice and cozy. as we were there in january we could see the white house through the trees of lafayette park and the ensemble made the view from the room really beautiful.',happy
id40455,' stayed here for - nights and was quite pleased. it is very clean quiet and well kept. staff was very nice at check-in and honored my request for a room at the back side which was very quiet. the housekeeping staff was very nice. one down is the city has lots of homeless or street people. i did not have any issues with any of them but there were always a few within in - blocks of the hotel. overall - very nice and i would definately stay here again.',happy
id40456,' we stayed at the washington jefferson hotel when we visited new york for a week in january. first impressions of this hotel were great. it was my first trip to nyc and arriving at the hotel in the evening having driven into the city in a yellow cab from the airport i can say excited was an understatement!! the hotel looked fantastic - it had christmas lights outside and looked very inviting. the staff behind the front desk were so friendly and welcoming - something we were not used to having lived in london for many years! once getting to our room i can say we were both very impressed. the room was not large by uk standards but from what i had read of nyc hotel rooms it was huge! the bed was made nicely and we had a flat screen tv on the wall. the bathroom was great too - a lovely big shower and was very clean. this hotel does not offer breakfast - but when you are staying in the heart of the city there are so many choices! this was a plus for us becuase it meant we could go off and explore different places for breakfast every day. i would definitely stay here again!',happy
id40457,' my boyfriend and i just spent this past weekend at the hampton inn convention center and we loved it! our room was very clean and comfortable. we could see the washington monument right out our window. the location is great...only a couple of blocks from the gallery place-chinatown metro stop. it is within walking distance of the national mall (approx --- blocks). i found the staff to be very friendly and helpful. check in is at -:-- but we arrive early (--:--am) and they had a room ready for us. there is a free hot breakfast every morning in the lobby and it was very fresh. the perfect way to start the day for people who are anxious to get out and sight see! the swimming pool and hot tub were a nice amenity to have after a long day of walking. the only down side was that parking is expensive but parking is limited in dc so you will probably have to pay anywhere if you dont want to park on the street. we will be staying there the next time we visit the nation is capitol!',happy
id40458,' stayed here ------- till -------. we notified the hotel we were going to be ariving about - hours before checkin time. they still would not let us check in early. they did however take our luggage which was nice. there is a nice little take out place with good quick food on the hotel property. the heat was unbearable in the city when we got there--so we couldnt wait to get into the air conditioned room. the airconditioning worked but only blew out room temperature air! overall this hotel is good for a place to rest your head and that is about it! would recomend it for young singles but no one else!',not_happy
id40459,' we stayed at the crowne plaza it was so nice. the room was pretty good size there was a stove and a frige but we did not need those things. we were running around town and having fun everywhere we went. the price was good location to times square and fifth ave area was perfect. thank to all the really nice staff members. ---th crowne ave you rocked.',happy
id40460,' i stayed here last week and had an outstanding experience. the property is attractive the room was well appointed and very comfortable the bed was amazing and the rate i paid was very fair. but what really made the experience was the employees. every person i encountered was friendly and seemed genuinely eager to be helpful even as other reviewers have mentioned to the point of anticipating my needs. i dont know that ive ever had that experience in a hotel before. i stayed only one night and my time in philadelphia was very busy so i did not get to enjoy all of the hotel is amenities but i would gladly return and recommend this hotel to others.',happy
id40461,' we were celebrating our --th wedding anniversary w- a wknd. reservation at elysian. the night before we were to leave my husband became ill with a miserable cold and fever. we decided to make the - --- hr drive anyway and were so pleasantly welcomed by gracious and unassuming staff. they quickly checked us in scheduled a spa apt for me while my husband slept and delivered a bottle of champagne to our room (which by the way was upgraded to a suite). their compassion and help were welcoming for a couple who were trying to get away for a fun weekend but broad sided with illness. thanks to room service hot herbal teas and rest we truly felt wed celebrated a blessed anniversary together at home with elysian!',happy
id40462,' i recently stayed at this hotel for the first time. jordan at the desk was very pleasant and conversational and willingly accommodated my request for a different type of room without any additional charge. my room was spacious and clean with an updated and fully equipped kitchenette small and convenient dining area work desk bathroom with separate area for make-up and hair large flatscreen t.v. and comfy bed. at $--- + tax this was an excellent value in an area of pricey hotels. while the hotel is definitely older it is well maintained and offers a small free parking lot in back another benefit in this high traffic area. it is super-convenient to walk to shops restaurants and the dupont metro. plus the lovely residential area in which it is located is perfect for a stroll. i would definitely return for the value and convenience.',happy
id40463,' stayed at the sls beverly hills and find it to be like staying in a dark hall of mirrors similar to a horror ride at an amusement park. it is definitely trying to be more of a hip hotel geared towards a more a hollywood crowd but comes across cheesy worn and dated and not luxury at all. it is california - let some natural light in thru the windows and feel the california vibe! (mondrian is hip and still has natural light!) i have turned every possible light on in my room in addition to opening the curtain and it is still dark in here. when a light was out in my bathroom yesterday i didnt even notice because it is that dark in here. not helping was the family in the room next door that was up at -am every day playing loudly with their children. which is actually quite contrary since this place is the opposite of family friendly. it is a little bit tricky to complain about family noise at -am (as opposed to music at -am) but it was disturbing nonetheless and should at least underscore how thin the walls are here. coming off - nights at terranea this hotel is quite a letdown. but i had to stay starwood and use points so i figured this would be the best option.',not_happy
id40464,' stayed at this hotel in early june while at a conference. room was quite spacious with small walk-in closet and plenty of storage. definitely sign up for the loyalty program. it provides free wi-fi beverage in morning and paper delivered. the wi-fi though doesnt connect in the lower level conference rooms which was disappointing. small elevators (though added to charm) so sometimes would take the stairs. location near some lovely homes-residential areas and embassies but only the zoo and national cathedral in walking distance. check in and out was extremely fast. had to leave a day early and received no problem or hassle in doing so by front desk. in room safe was locked when i arrived but security was extremely quick in getting to room and opening safe. room has small refrigerator for one is own personal use and coffee maker. nice small touches but made it convenient. too cool to use pool but grounds lovely. all in all nice hotel.',happy
id40465,' cant imagine wanting to stay anywhere else? my husband left on a fishing trip to alaska so i had - days alone at the hotel when he left. my room overlooked the puget sound and the entrance to pike market. lovely big bay windows on both sides. i spent a fair time in the room and never felt left out as i could see all the happenings down below. the room was very spacious and had a big walk in dressing room. reception staff were helpful and booked my ferry- taxi whenever i needed it. there is a great wine bar downstairs and one can find restaurants or food outlets by the dozen just down the street. the roof area is also appealing and you can take your own drinks up there and enjoy the awesome views. seattle is a beautiful city and inn at the market was the cherry on the top!!',happy
id40466,' what a cool vibe this place has i felt like i was in a pop-art exhibition. the room was tiny!! like they built the bed first and then constructed the hotel around it. there was such little room for luggage but we made do. there’s way too much to see outside of the hotel room anyway (this is nyc after all) the only thing i really saw in the room was the inside of my eyelids while i was sleeping. the hotel is in a good location close enough to the subway. being in this city you should accept that you are going to walk a whole lot. there were nice eateries close by and late night convenience stores. ess-a-bagel on --- -rd avenue (--st---nd sts) is a must and is only a - minute stroll from the pod. the nightly rate was $---usd not too bad for an expensive city. but do not expect a whole lot of space for your money. you should expect a clean organised room in a safe area to rest your weary blistered feet.',happy
id40467,' we stayed at this hotel for a week --th aug to -th sep the service was excellent the rooms were lovely and we had a view of times square. the restaurants were very good a bit expensive but quality and you get what you pay for and it is new york it wont be that cheap. we never had any problems with the lifts we always got in a lift within seconds and it was a bit busier about - .-- ish but only for a few minutes nothing to annoy like some of the other comments. you are staying in times square it is a busy place but fantastic everything is close by and easy to get to i had read reviews on this hotel and you can be worried by what you read but it was superb and i am fussy. fantastic i will be back in - years time again.',happy
id40468,' all the comments about the location are spot on. on advice of other reviews we took a -rd floor ocean view room and this was good advice; it is stunning. the views get better as you go up and the view from the ground floor is hardly ocean view more pool view. we didnt encounter any of the noise that some reviews mentioned - we slept with the balcaony doors open and all we could hear was the ocean. our one issue was over service at breakfast. this hotel is not cheap so if what follows sounds picky it is because were judging it against similarly price hotels. we stayed for - days and: on - days the coffee ran out on - day the oj ran out on - days they were incredibly slow to clear tables - far slower than just about anyway i can remember. this results in a pigeon problem if you are eating outside and you have the pleasure or pigeons eating left-overs on neraby tables. all these were attended to when we asked but you just shouldnt have to point this out to staff. dont get me wrong - this is a very nice hotel in a great location but there is a risk they are living off their location and not attending to some of the basics for uk visitors who may be thinking of staying at the la beaches go to san diego instead. there is no comparison if you just want to chill out.',happy
id40469,' clean comfortable hotel with full kitchen. full breakfast and light dinner really save you money. but it is a nice to have a kitchen to cook something after a week of eating out. nice pool spa and work out room.',happy
id40470,' the rooms although smaller than some was very nice. clean and comfortable. i enjoyed room service just ordered and hamburger and it was perfection along with the crisp fries. definetly would stay again and loved the valet service. just leave the car in their hands. very nice staff...',happy
id40471,' at $--- usd a night this is an expensive hotel even for nyc. the hotel caters more to the tourist than the business person. there is no coffee in the room (nor amenities like tooth brush). when i asked about a cup of coffee (for the early morning) they could do it for $-- but not at --:--. when i went out the night before to get a cup to keep until morning they said that was a good idea!. interestingly the plugs were loose (not holding the power cords well). there is a difference between minimalist and cheap. the furniture falls into the latter. the staff is replies were a bit arrogant but that may just be my interpretation. good location and the bed is comfortable but for that price much better options exist.',not_happy
id40472,' this hotel was recommended by a friend and had a lot to live up to. located in fishermans wharf is a really great location. the room itself was lovely and clean but view was terrible just overlooked a roof very noisy generators because it was a very short stay i did not complain otherwise i would have requested a move. really busy time a wedding function and conference. really nice touch in the bathroom with a card stating if we needed anything from toothpaste to coffee maker we could just phone and be delivered out of courtesy i had forgotten hairspray and other toiletries and they gave them to me immediately. lovely touch also is in the evening they host a meet your fellow guests social free wine tastin and nibbles was really lovely. ate in their restaurant the blue mermaid really nice and good value. i ordered something that i had never tried before and didnt like it nothing rong with it just not to my taste they sent it back without a thought and gave me something else. such good service. easy to book out and taxi arrived within seconds to take us to airport reallyh nice time.',happy
id40473,' as this was my first visit to new york i was very nervous about everything being perfect. my husband and - daughters enjoyed the hotel and the staff were courteous and helpful at all times. the location is excellent being relatively quiet to return to at the end of a busy day. overall i also enjoyed the ambience created in the hotel. however on my return home i noticed that a bar bill for $--.-- had been added to my bill twice. to be fair i should have checked my bill before paying. when queried the hotel credited it to my card promptly but when they sent me a copy of my updated bill there was an extra charge of $--.-- which i was not aware of. i had been quoted $---.-- for transport back to newark airport which i had agreed to go onto the bill. however - days after my departure they had decided i had not been charged correctly and had added the extra. i took this up with the hotel and they said i had not been told the right price for the transport. i do not think it is acceptable to add this on afterwards. i am also not completely with the fact that they hold your credit card details for - month after departure. they did refund me the $--.-- and apologised. as i said overall i enjoyed the hotel but i do feel that this slightly tarnished my view of the hotel and would hope that others will check their bills carefully so they are not left feeling like me. i have also not rated it high for sleep quality due to an airconditioning unit (?) outside our window which ran all night however i appreciate that they cant avoid this. didnt try restaurant but breakfast was adequate if you dont want much.',happy
id40474,' we chose the hotel due to its location and price. the location was great. the hotel itself was awful. the hotel smelled bad our room had a broken window (which was taped together) and the rooms had paper thin walls. hotel was loud at night made it impossible to sleep. manager extremely rude. would not recommend this hotel!',not_happy
id40475,' i visit this hotel very often for business as well as family trips. the staff and management are very friendly and helpful. they always cater to the needs of their visitors. the hotel is centrally located in houston with all sorts of restuarants and shops near by. i highly recommend this hotel to buisness associates and friends staying in houston.',happy
id40476,' this is a nice urban hotel which grew from a former life as a ---- bank building (the bank is name still appears in stone above the side door that was once the bank is front door. many interior design and decorative elements reflect the building is past. the remodeling to a hotel resulted in a typically classy hampton inn with a unique flair. the curbside valet service is a nice feature speeding your arrival and check-in. while my wife and i had no need to test the valet is claim he assured us that our vehicle would be available whenever we wanted -- hours a day. desk clerks were uniformly pleasant helpful efficient and professional. the location is great for a visit to the baltimore inner harbor (- blocks away - far enough that you are away from the crowds and noise to make for quiet nights) as well as federal hill fell is point and canton. basically anyplace on the water taxi routes is potentially within -- minutes walk and up to -- minutes on the water. the free hot breakfast offered by the hotel is average but welcome. however we had one issue with our stay which was the reason i couldnt see giving this place an excellent . as a frequent business traveler and patron of hamptom inns with diamond status my wife is accustomed to getting one of the best accommodations in any given hampton inn. we got what by hampton standards was a relatively tiny room with a view across an alley to an abandoned building. the desk clerk is only explanation-excuse was that the hotel was ---% booked and the room we got was all that was available. sorry guys but the reservation was made more than three months in advance and you knew my wife was a preferred customer. we were left with the impression that a non-preferred customer got a better room than we got simply because they checked in earlier than us. ive worked in the hospitality industry and i know the hotel could have and should have done better. the room was ok and we arent exceptionally picky but we expect to get what the hotel is preferred customer program implies we should expect. frankly i had to think a lot about whether to rate the hotel an average for this stay or to rate them higher based on other considerations.',happy
id40477,' after doing a lot of research i was pleasently suprised to find a hotel at such good value in such a good location but there was good reason for this! we arrived to our first trip to la so excited to have the worst customer service at the reception desk by a very rude man who was most unhelpful and full of attitude. the pictures show you the back of the hotel the front is a dive and very poor the room was absolutely frozen in the evenings. we had a blocked toilet and they have no maintenance team i was aksed to use a plunger and fix the toilet myself! as for breakfast you are better off at mc donalds! they have no choice and - lady who cookes the eggs for you leaving you in a queue for almost -- mins every morning and you are not allowed to have more then - serving of eggs! be warned these are not real ---% eggs when i asked if i could have a fresh eggs cracked i was told the liquid they have in the bottles are eggs but i saw the lady go to the kitchen to refil the jar and she opened the refidgerator and poured out som liquid from a carton and mixed something else in it what on earth were we eating! then the only other option is toast. the rooms are so dated and need work the bedding was dirty with stains on the sheets and they are most reluctant to help you. you are charged to park at the hotel so even if your deal states free parking as did mine which i showed them clearly in black and white i was told i had to pay the daily rate of $-- per night plus tax. i have never met such rude front desk staff and the only time i saw the lady at the front desk (looked spanish or even philipino) smile was on my checkout when she was busy flirting with a wealthy male customer discussing cars so another lady served me instead that i had not seen in my whole weeks there and she was acutally the only member of staff who was helpful and understood what customer service was. the only one good thing i have to say is that it is very well located and we spent all our days out of the hotel to avoid being in such a small dingy stuffy dirty place. this hotel should be -* and shut down!',not_happy
id40478,' we recently stayed here for a wedding that was being held close by. we enjoyed our stay very much. rooms were large updated and clean! they had very comfortable beds as well. the roof top bar was an awesome bonus. you must go and have a drink there. breakfast at the c-house was great the side potatoes are amazing. *the only complaint i have would be the lack of dining space. i was able to eat room service lunch on the desk but if my boyfriend would have ordered something as well there was no real place to sit and eat together.* (and this should be seen as more of a suggestion to the hotel then a true complaint!) also i left some items behind in our room after we checked out and they were returned to me promptly which doesnt also happen... as for the people that have complained about noise its the city! didnt bother me one bit. i would definitely stay here again and recommend this hotel!',happy
id40479,' my boyfriend booked this hotel for us to stay in whilest on a break to new york. we were able to get the bus in from jfk to grand central and the hotel was walking distance from here. it isnt very well sign posted outside so you really have to keep a eye out for it. we found the room a bit small but its new york and the rooms are known to be small. the receptionist and porters were very friendly every time we passed them or met them on the lift. never tried the food there as i had read from previous comments to dine in moonstruch across the road for breakfast which we did every more and the food there is lovely and reasonable. the location is ideal for anyone wanting to be able to walk to the attractions as time square is only -- min walk and central park about -- minutes. we walked everywhere from here except to ground zero as they were so close. i definately would stay here again if i was coming back to ny but i do agree with some of the previous comments that the rooms could do with a face lift as bit old fashioned but sure once they safe warm and clean who cares.',not_happy
id40480,' the rooms are a horendous! there was a hole in the wall the room is smaller than an average closet! this place has no charm no taste and certainly no designer!! it was a dreadful stay.',not_happy
id40481,' read loads of reviews on loads of hotels before taking the plunge on this one. i found a decent price on cityandshow.com and they gave me good information about the hotel and made some great restaurant recommendations. the hotel is decent really clean staff helpful and in a nice quiet (if that is possible) part of the city but within reach of all the keys sites. the rooms are decked out nicely and the bed was lovely and comfortable. the hotel also has a drinks hour for all guests which is a lovely touch and starts the evening off well. i would certainly recommend this place and would stay there again',happy
id40482,' first off we had a double. they are spacious tv is in each room and clean. the staff was out of this world! i was there -- days and the staff and management were so helpful and friendly i felt like i had the greatest neighbors ever. i almost did not want to go back home. as for person who wrote not to say here because of costco. i had a room on that side. i never heard any sleep distractions whatsoever. who knows? maybe he had his window open and he is a very light sleeper. i am sure if he-she asked they would gladly have given him another room. i highly recommend the marriott stone oak. di haman',happy
id40483,' a group of us stayed here for - night to attend the women of faith conference at nationwide arena. check in was alittle slow do to all the women checking in before the conference started at - pm. the room was clean and the beds were very comfortable. the elevators were alittle slow do to the hotel being sold out. the shuttle took us over to nationwide and picked us up. they charge $-- extra to park. i have stayed here before and will stay here again. they are currently remodeling and adding an indoor pool.',happy
id40484,' i spoke over the phone with a very nice gentleman who helped me with my upcoming reservation july -nd. i am not that good with booking on websites and i did something wrong as i couldnt find the double room. he was very pleasant with excellent customer service skills. he resolved my problem. i am looking forward to my stay which will be a first for the elan hotel and a first for california. i really appreciated the excellent service ii have received thus far.',happy
id40485,' my wife and i stayed at the eventi for our wedding anniversary just to see ny and stay near times square. one of the best hotels i have ever stayed in. a little pricey but that is comparable to the area you are in. the service was great the rooms were exquisite marble shower was great. they even provided us champaign and chocolates for us to celebrate our day! we looked at other hotels and saw complaints about elevators and possible bed bugs but none during our visit. the exercise fascility was perfect for what i need to get done daily. its a definate recommend.',happy
id40486,' i truly enjoy my time at the sheraton. the rooms are neatly clean and well-decorated as well as full equipped with tv toiletries and comfy beds and pillows (omg the pillows!). the only situation i had was with the front desk because they couldnt find my reservation. since i work with customer service i can be very understanding with these situations but what i dislike was the front desk rep attitude towards the issue. gladly the manager took care of the misunderstanding and after a couple of hours i got the rooms i requested w- no questions asked. my suggestions for front desk:-) never assume the customer is wrong until you have all the answers.-) if you said you will call the customer do it. my boyfriend had to call to find out after two hours if the rooms were ready. after my boyfriend called i received the call from front desk to tell me what i already knew. just to be clear after it was solved the issue became water under the bridge for me. i did have a great stay with no further issues. pros: $- round-trip shuttle to different destinations along the marina. you save on gas parking etc. if youre an spg member you accumulate points for your next trip or food. nice restaurants on site and a nicely-located starbucks for breakfast. cons: it is a -- mins drive to all the beaches around the area.',happy
id40487,' this was our -th visit to san francisco and would not consider staying at any other hotel. our visit always falls within my wife is birthday and wedding anniversary the hotel is aware of this and on entry to the room we were given a bottle of wine and a fantastic view facing fishermans wharf and with views of the golden gate bridge. the staff at this hotel are incredible and are exceptionally helpful. returning next year.',happy
id40488,' the eliot hotel was the crown jewel in our recent stay in boston ~ build around ---- it has the back-in-time feel while maintaining the utmost on professionalism courtesy and genuine smiles from it is wonderful staff. the first nice surpirse were the chocolate chocolate-chip cookies in our room when we arrived and the entire place was impeccably neat & clean. i would highly recommend this for the value location and especially for the romantic feel of the hotel! simply superb!',happy
id40489,' great hotel right near central park and great classic nyc restaurants like the russian tea room. the staff were very nice anything we needed they were there. it could use a bar but it is ny and it is not like you have to go far to get a drink or a bite to eat.',happy
id40490,' we had an absolutely wonderful stay at hotel monaco when visiting washington dc. my husband and i have traveled all over the world and the service we got at this hotel tops even the finest --star hotels we have stayed in. the front desk staff was exceptionally friendly and helpful. upon checking in we were treated like royalty and when checking out they offered to print our airline boarding passes and even checked the time of the metro trains so we would be sure to catch one that would get us to the airport on time. the wine hour is also a nice treat and was done in a way that you felt you were at a party with people you had known for a while. the beds were very comfortable and the room amenities were first class. we especially liked the room is high ceilings and that we were staying in the grand old post office of washington dc. we only ate in the restaurant in the mornings where we chose to have a continental breakfast which was adequate. we will go back to washington again soon and will definitely stay here.',happy
id40491,' stayed here for several days of business meetings this is a clean well kept place with good staff. took a long time to get there form the airport (not their problem - a lot of road work was underway). restaurant and room service were pretty good - le chaval is nice but pricy for dinner ($-----++ for most entrees). rooms were comfortable though you have to pay for wireless.',not_happy
id40492,' my mom was recently diagnosed with cancer and we have the privilege to go to md anderson. my parents called this hotel and they gave us the nightly rate for medical patients. my mom asked if it was okay if we checked out early because things constantly change with doctors appointments. she was told it would not be a problem. the hotel was very nice. we initially booked the room for - nights and it turns out that we just needed it for - nights. we found out we would be leaving for home a day early so we went down - days before our check out and they again said no problem just check out the morning you are leaving. my parents go down to check out our last morning and find out they are charging us $- extra a day since we didnt stay the whole - nights. this was not disclosed at any time. they charged us an extra $-- for checking out a day early. it is not about the money but it is the fact they had - opportunities to disclose this and they did not. i just dont want other cancer patients to get the same charges that we did. it is pretty despicable that they would treat their cancer patients this way. the last thing they need to worry about are additional fees from the hotel.',not_happy
id40493,' i have a high opinion of omni properties. maybe too high. this one started great. the loyalty ambassador contacted (email) me about a week before my arrival to ask if she could do anything to help me for my visit. we exchanged a few emails and this went as smoothly as i could expect. the gm sent a cheese-cracker tray to my room about --- hours after i arrived. at the hotel though it was another thing. apparently they have a lot of weddings and some of the guests have behaved in an inappropriate manner. therefore i had to sign a paper saying i wouldnt have a loud party in my room. i saw at least one other notice about not having loud parties. i expect that at the beach at a motel where eight people are in a room but here? i went out for dinner and it was raining when i returned. two doormen standing outside couldnt stop talking long enough to open my door or offer an umbrella. the phone in my room didnt work (didnt realize that until the next morning when i tried to call for my car). the breakfast waiter took three times to bring my correct juice order. he dropped ice cubes on the floor and didnt pick them up. i had to ask for a napkin. the front desk clerk gave me bad directions to the barnes - sending me down a street that was closed. i let the loyalty ambassador know about these and a few other problems and she called. she apologized and said the appropriate departments would be notified. i had tried to write to the gm except his email address on his card is wrong so the email bounced back. the ambassador said the street is often closed and they never know when that will be. my question would be why not mention that when giving directions? oh and here is where to go if it is closed ... on the plus side this hotel is in a great downtown location just blocks from lots of sightseeing the big bus and trolley tours the new jewish history museum etc. perhaps it was a summer blip ... i hope so.',not_happy
id40494,' reading most of the reviews about this hotel i was a little uneasy about the location and size of room. but once i got there the service coupled with the overall environment put my mind at ease. yes the hotel is situated on the very edge of the tendorloin... but you shouldnt be venturing into that general direction anyways. when you walk out the door one way is towards that shady part and the other is towards the mall and union square. its next door to the shopping center and two or three blocks away from union square. please note: they are very military friendly. once they saw my military id i was given a generous discount. so dont forget to ask if you are in the armed services! the room were on the small side and the walls-doors a little thin but i dont expect much in the middle of sf at the given rate. it is comfortable enough to stay in for two or three nights.',happy
id40495,' sitting just --- yards from hollywood and highland this hotel is a - minute walk from the very epicentre of it all yet the staff deal with everything with a calm friendly efficiency that it a credit to themselves and the brand. this has to be my new favourite express it stands head and shoulders over the crowne plaza in redondo beach. we were there for the halloween celebrations yet the hotel was still quiet enough for a good nights sleep and just sat in the public areas at midnight watching party people getting ready to hit the town was entertaining enough. parking is $-- but is secure enough and in any case you can get cheaper if you look close by but we felt it was good value for the security and convenience. breakfast was excellent for an express and of course was free. the pool was spotless as indeed was most of the hotel be aware that some rooms have no view due to being below the pool (--- ---- seem to be the worst) these are king bed rooms so book one with - queens instead. i would certainly stay here again it was a real pleasure they even looked after our bags after checkout for us for no extra charge - exceptional!',happy
id40496,' we stayed at this hotel for a couple nights and were impressed with how quiet it was at night and how it was centrally located walking distance to union square and shopping. when we arrived we were offered an upgrade from tower - to tower - and after staying in tower - we are wondering how awesome it would be in tower -. maybe next time....',happy
id40497,' we stayed recently for a weekend very nice accommodations. we also had the breakfast buffet included for - adults using aaa. by far the best breakfast buffet i have had at any stay. made to order eggs waffles and just about anything you could ask for at breakfast. they had a nice pool and spa. the lobby bar was nice and had a wall of tv is if you wanted to catch a game. location was perfect for shopping the navy pier and local attractions. i would highly recommend this and would defiantly stay again.',happy
id40498,' the w was great in many ways but slightly lacked the wow factor. the lobby and surrounding paintings are very cool the staff super friendly and the rooms very comfy but the pool was very disappointing as it is about the size of a bath tub and only has room for about five people to lie next to it. i found this a rather strange design as the rooftop sand bar would have made a great location for a slightly larger pool. sand bar is good for chilling out during the day but due to surrounding skyscrapers doesnt get much sun past around -:--pm (in october) and the bar didnt appear to open until around -pm.. i was also slightly disappointed that during a one week stay there were at least two nights when we couldnt use sand bar in the evening as they had been reserved for corporate functions. location wise you couldnt ask for a better hotel as it is a -- minute drive from the airport an enjoyable -- minute walk from -th and -th street where all the bars restaurants clubs and shopping are and i have to admit i fell in love with san diego. everyone i met was lovely and also beautiful it is one of the cleanest cities ive ever been to the architecture is great and it is generally a very cool environment. if i could pack my bags and leave london for san diego i would. make sure you take a trip to ocean beach too - amazing waves and a very funky surfer backpacker type of vibe..',happy
id40499,' this hotel had great staff..especially in the tavern located near the pool the food there was excellent the restaurant was clean. the room was fairly small but there were so many other places throughout the hotel to hang: out...the game room was well equipped and was a nice place if you really started to feel cooped up in your room. the fitness room had decent equipment and plenty of cardio equipment to go around. there were fresh apples in a basket by the door and access to water and towels. the pool area was clean and fresh towels were in a basket on your way out to the pool. the food was good there quite a bit of variety and the snacks and bottled water provided for the seminar participants was great appreciated. the rooms were amazingly quiet. we didnt hear another person while we were in our room. yes the carpet in the community areas is dated so? the furnishings didnt come from ikea but the bed was decent and the sheets were clean. it wasnt fancy but contrary to another review we had plenty of hot water and the air conditioning was amazing. (and quiet too..not like the upscale room we had this week in another town...every time that unit came on we had to turn the volume of the tv up about - clicks)... so yeah it is older but much nicer that some places i have paid a lot more for. as far as being in the middle of nowhere? not true it was a bit of a walk but there were business less than a mile away. best part: fitness room that had a lot more variety than the average hotel treadmill..and great food at the tavern next to the pool. was somewhat isolated but the shuttle buses would take you to a walmart or a store so you could do some shopping.',happy
id40500,' while the hotel was a little farther from the dupont station than i would have liked my fiance and i had a wonderful stay while i was in town for a conference. the rooms were large and decorated in a funky way - which was ok for us as we enjoy that sort of thing. the rooms could have been a tad been cleaner - there were a few stains on the walls. what we were impressed with was that we had come in on a very early red-eye (our flight arrived at -am) and the staff did what they could to check us in early - we had a room by -:--am! that definitely saved us for the rest of the weekend. overall we found the staff friendly and helpful and would say it was a great experience. we would definitely stay there again!',happy
id40501,' loved the hotel and the staff. the concept is great-lots of fun for avid readers. we had the fairy tale room-very cute. the lounge is great and i loved the --th floor area. what a beautiful romantic spot inside and out. great drinks! madison and vine was so nice to have right downstairs! we will be back for sure.',happy
id40502,' this newer hotel shares a building with a hilton garden inn. located about a block from the inner harbor it is within walking distance of fells point (- minutes to the east) little italy (- minutes to the north) and the convention center (-- minutes to the north). the upscale neighborhood is a developing mix of condos hotels movie theaters (right next door) museums small police substation (right across the street) restaurants and shopping. the room was very nice with a large open kitchen and sitting area (w- flatscreen tv) and a separate bedroom (again w- flatscreen tv) and a large bathroom. the room was clean and attractive. my only complaint was the lack of a table to eat at; two stools were located next to a raised counter between the kitchen and sitting area. and some traffic noise (but you are in the city :) ) the staff was pleasant and the complimentary breakfast was fine (several hot items along with cereal fruit and breads served in a breakfast room that overlooks the little italy neighborhood on the second floor). my wife reported to me there was an outstanding health club connected to the hotel for use by guests (several small pools and exercise rooms) although we didnt use it. baltimore has spruced up since i was there several years ago. the area around camden yards is very well done and the shopping and museum and dining attractions have increased particularly around the waterfront. it appears that the city is trying to draw more residential and tourist actitivty downtown and i believe it is working.',happy
id40503,' we stayed at the lucerne hotel in december ---- just before chrstmas for a couple of days and found this to be a very pleasant place for my wife and myself and also our two children (-- and -- years oldi). the room was not very large but the size was perfectly ok since we went sightseeing throughout the days. our children could stay with us in the same room. positive: the two beds were very comfatable and absolutely clearn the bathroom was also very clean and ok. the location is absolutely perfect if you want to discover new york. the breakfast at the nice matin restaurant which is located in the ground floor (but i understand that this is a separate company) was truly excellent (not included in the hotel price) - there is a large choice. we also had dinner once at the nice matin - really very good (mediterranen food) but rather a bit expensive (the price seemed nevertheless justified). the only drawback in the evening (not in the morning) at the nice matin was the high level of noise..... the service of the hotel was efficient and friendly. negative: in our view there is not really any negative aspect just an issue of taste: the room we had was not very modern in layout and style.... overall: definitely worth a recomendation definitely a decent balace between quality and price.',happy
id40504,' to say that argonaut hotel in san francisco is fantastic is still understating its greatness! we brought our two dogs with us and not only did the hotel staff (especially the doormen) go out of their way to make us feel welcome they were all ridiculously friendly and loving to our dogs as well. the location is fantastic! it is right on fisherman is wharf and it is right next to a beautiful aquatic park that is overlooked by ghiradelli square and the price is really reasonable as well! i could go on and on forever about this boutique hotel but i think short sweet and to the point might help out readers trying to decide where to stay when they go to san francisco. i highly highly recommend staying at the argonaut. not only for price convenience and an absolutely phenomenal staff but for the experience you get when you stay there. it was really one of the greatest hotel experiences i have ever had anywhere in the world!',happy
id40505,' we stayed here for - days in early september (me husband and --month old baby). overall we had a pleasant stay. we had a king alcove room with a view overlooking --- (and vivid entertainment...lol). the room was great and there was plenty of room for the luggage crib large stroller. great size bathroom with a separate vanity. my husband raved about the water pressure in the shower - they gained high points from my husband on this! my only real complaints... because the size of the room we got and the shape of it the tv seemed a little far away. they either need to move it closer or get bigger tvs for this room. additionally the food at the hotel was ok. we ended up getting room service one night because we ran out of time and our baby was ready for bed. the food wasnt what i would expect a hilton to deliver. since you are within walking distance from universal city walk i would suggest dining at the many restaurants over there. all in all we really enjoyed our stay. would i stay here again? definitely. the location was perfect (close to burbank airport hollywood (minus traffic of course) and across the street from universal studios. would i recommend to friends and family? absolutely!',happy
id40506,' we visit boston monthly for the children is hospital but this past weekend i stayed home and my husband and two boys went. i booked them a room at the sheraton because my husband is not as familiar with the city as i and since it is in a great location with easy accessibility to the t and mall for easy food options etc...they got upgraded to an executive suite on the --th floor with amazing views of the city and because we booked a club room they were very impressed with the breakfast & evening hordeuvres were filling and delicious enough for dinner. they loved the huge indoor pool and the proximity to everything was just perfect. thank you for taking great care of my boys! we have stayed at five hotels in boston since june and because they had a such a wonderful time my son and i will be choosing the sheraton for our upcoming stay in january.',happy
id40507,' wow was what came out of my mouth when i entered the room. it was very stylish for an extended stay room. the couch is amazing and the bed was wonderful to sleep in. bathroom was adequate in size and the kitchen was very nice! the free breakfast was much better than those continental breakfasts. i had scrambled eggs potatoes sausage and pancakes. a big thing for me is air conditioning in hotel and i was able to keep my room cold at night so i could sleep well. the only negative is that the hotel is a little difficult to get to and the parking is not free like someone previously reported. i love this hotel!!',happy
id40508,' stayed five nights at the smyth hotel and loved it. the location was excellent and the subway was right outside the door of the hotel. tribeca is a fantastic area not too touristy and fantastic restaurants nearby. the hotel staff were so helpful. they organised a car service to pick us up from the hotel and were very helpful when we endured multiple flight cancellations and delays. the rooms were great a good size for new york and the beds were really comfortable. the only slight negative was that the shower wall also served as the wall separating the bathroom from the room so if you are not a couple it can be a bit of a pain.',happy
id40509,' i am a ihg platinum member so have stayed at a lot of ihg properties. i have stayed at this hotel many times on business. when it is good it is good last time i awoke at -.--am to water pouring through the light fixtures in the bathroom. i called to the front desk who told me they already knew there was an issue. when i checked out a couple of hours later my bathroom was under an inch of water so was the lobby outside my room. my toiletries were soaking and not knowing the source of the water i dumped them. i had to go to meetings unshowered and not shaved. the only offer from front desk to help in this situation was to come back lunchtime and there might be a room free that i could use to shower. despite numerous emails from ihg head office saying the gm and owners were concerned about this situation and would contact me nobody has. since this stay i have spent a fantastic week at a holiday inn in paris and have already booked a week at a holiday inn in london. i will never go back to any hotal with zero interest in the welfare of the guests as this hotel has demonstrated. beware.',not_happy
id40510,' the cosmopolitan is in a great neighborhood for walking in any direction: wtclittle italychinatown wall street and battery park etc. the two beds and sofa rooms are great includes a flat panel tv no view but the space is comfortable and quiet. the staff is knowledgable and were attentive to the needs of the group. the blue and red subways (north and south) stop within feet of the hotel. easy access to the green yellow and brown lines make this a good spot. coffee shop sb a cafe and convienence store on the first level. outside rooms facing west broadway were a bit noisy though during the a.m. subway construction. - plus stars',happy
id40511,' yes free beer well thats at hour in the evening. its a very nice touch for all the guests to come together in the bar and receive some refreshing beverages. dallas was extremely hot when we stayed and this was a very nice way to wind into the evening (for a limited time of course). breakfast was also included and was limited but adequate. this hotel appeared to be at its busiest around breakfast and was sometimes difficult to find a table however no one appeared concerned with sharing. fruit juice scones (biscuits in the us) gravy bacon and sausages. the room we stayed in was pleasant and spacious. this is a hotel to enjoy and not be in too much of a rush the elevators will make sure you take your time. the decor and the elevators are all very old that provides a lovely charm to the property and you can put yourself make in the day when it would have been a different hustle and bustle with elevator operators etc. there are limited restaurants in this area however there is a nice texmex sports bar - street away that you can access through the valet parking area. in addition there are several other small quant bars and the locals are very to have a chat which is nice. dallas was nice for a stopover but for more than a few days i think you would want to see more of texas as tourism seems to be a less important industry to dallas city at the current time. jfk musesum- -th floor museum is an excellent and close building to the magnolia incl the train station. if your game take a little stroll with some of the conspiracy theorists that will certainly help understand more of the evidence from a non-governmental perspective. hot tip! book the taxi from the sport with the magnolia. the trip costs approx $-- for a really nice ride. this is cheaper than the small dodgy taxi and much more comfortable.',happy
id40512,' the price that the noble resorts charge for a stay at this (resort?) is outrageous. although the executive suite that we (- adults & - children) stayed in was large and spacious the surrounding resort employees and atmosphere did not warrant the inflated summer rate that we were charged. when you stay at a resort you expect higher quality with knowledgeable employees and premier service. none of this was true all through the resort from the front desk checking in to the barefoot bar & grill. a blatant example would be after waiting -- minutes for a simple meal to arrive to your table a manager gives you the excuse that the computer is at fault. other tables were served and families left before our dinner arrived! we would not visit this motel again.',not_happy
id40513,' would recommend this hotel to anyone in fact have already! great location great decor and great staff what more does one need for a perfect stay. room was ample size and bed super comfortable. will most certainly chose the maritime on my next new york holiday! well done.',happy
id40514,' we stayed at the marriott customs house while dropping my son off at boston university. the hotel feels very intimate in the heart of a bustling city. the front desk staff was very helpful and welcoming. the villa is were very large..separate living room-kitchen area and a large king room. the building itself is beautiful..they converted the old customs house to a hotel..so it doesnt have the feel of a traditional hotel. the architecture is beautiful. there is a small bar on the first floor with live music nightly. although there is not a full service restaurant there is a continental breakfast but we ate across the street at the irish bar..wonderful! and they serve guiness bloody mary is! the hotel is in walking distance to the north end where we at a great italian dinner. i highly recommend this hotel.',happy
id40515,' wonderful stay at the new york marriot!! i stayed at the hotel with a friend during the week of june --th to the --th and it was a great experience... very friendly. employees are quick to help any way that they can.',happy
id40516,' this hilton did a perfectly fine job for what we needed. we were there on a short weekend stay & location was perfect to where we needed to be. if you want luxurious this isnt the place. if you want perfectly acceptable this is. close to cable cars into union square walk to the wharf & most importantly....it is a downhill walk from the bv & there fabulous irish coffees!!',happy
id40517,' as a former new yorker im particular about my hotel location. and as a former new yorker i have to say this is in an excellent spot. central enough that it is convenient for the theater crowd and for downtown excursions. the hotel itself has a fun hipster vibe. the room was comfortable in size and decor (as was the bed). lots of fun details. i will be staying here again and will recommend it to friends.',happy
id40518,' i had booked our room (for - adults - child - nights) through an online site. when we arrived at the hotel they had booked us for a single-bed room. the clerk did get us into a double finally! we left the hotel (after first night) for a day of sightseeing and came back and couldnt get into room. said it was mistake that they had us down for one night. (yeah right after verifying everything on check in!) this occured again the next day!! we were there for graduation at mcrd (which we could see out our window!) on friday and our new marine had asked us if we could arrange for late check-out so he could change out of his uniform before travelling for - hours. we made arrangements on thursday for late check out on friday. we made sure again on friday morning before leaving for graduation. but again we came back to the room and we couldnt get in!! another trip to the office to be able to get into our room. the breakfast was great if you were there early enough. the room was clean! would we stay there again??? probably not.',not_happy
id40519,' the location of this hotel is as good as it gets in seattle. very close to pike market the aquarium and of course right on the waterfront. the staff is very friendly and helpful and we had great service. we werent too impressed with the decorating style of the rooms- very western style and we prefer a more modern look. however it was overall a very positive experience. highly recommend.',happy
id40520,' we had a rather unpleasant experience with our stay at the rafaello. when we checked in we were very pleased with the location and overall appearance of the hotel however when we entered our room and opened the bathroom door we were very shocked to see a large insect laying on its back on the bathroom floor. barely alive we gathered that it had been possibly sprayed in there before we arrived. we did call down to the front desk and had it promptly removed but we had a rather uneasy feeling for the duration of our stay. i dont know if the hotel has problem with pests or if this was just a unfortunate incident.',not_happy
id40521,' be careful because parking is extremely expensive in this hotel they charge $-- dollars per day they also believe or not charge $-- per day for wi-fi all together is almost $-- extra dollars per day i did complaint about this with the front desk but they didnt care.',not_happy
id40522,' the location is great. not so touristy which we liked. short walk to the twin towers memorial and battery park where you get tix for the ferry to lady liberty & ellis island. check in is done via kiosk. staff was courteous. parking is - blocks away ($---day). rooms were small but typical for nyc. the guest service closet housed the iron extra pillowcases and other necessaries. the self serve bottled water system was unique and efficient. my only gripes were with the sink the water didnt drain properly and the bed it was hard. my husband said it wasnt but my back said it was! and im only --. i like squishy beds...club quaters was no where near the heavenly beds at the sheraton! late check was only $--!',happy
id40523,' i took my fiance here for a getaway ------- - -------. it was a nice hotel though service was slow and understaffed. i stayed in a biltmore suite which was spacious but oddly set up. the second day we were there we allowed housekeeping to clean up the room which i rarely do and sure enough upon our return my brand new ipad was missing. i have never had a housekeeper steal from me so rather than go down to the desk immediately i gave it a day hoping i had misplaced it and that it would turn up. it didnt and after nearly two hours of both of us ripping the room apart i went to the front desk. they reffered me to security who called me an hour later to say quote yeah we talked to the maid and she didnt see it yeah i bet after stealing it she would say that! i then waited in the room for three hours on our last day there for the phoenix pd after the hotel assured me that as long as i filed a police report the insurance would pay me back the $--- for the ipad. i spoke with their insurance company and gave them all the report numbers and copies of my receipt and i just got a letter in the mail telling me that since the hotel provides safety deposit boxes they are not liable. my ipad did not fit in the box provided. long story short when i pay over $--- a night i am not going to waste my vacation to scam hilton international out of $--- they should have told me the insurance company would not honor a theft claim so i did not wate my last day in the room and they should have comped me at least two nights to make up for it which they did none of the above. over the next -- years they would have gotten tens of thousands of dollars worth of business from myself family and employees and now i will never stay there again. security was incompetent the housekeepers are thieves take my word and stay at the beautiful phoenician hotel nearby.',not_happy
id40524,' we stayed for - nights and found the hotel perfectly acceptable. most staff were friendly hot tub and gym were good. room very clean.',happy
id40525,' we have stayed here before but it is been about - years. ive always enjoyed the modern hip vibe of this hotel even though im a senior citizen. they have done some remodeling and updating since our last visit and it was fun to check out the new decor. our room was a spectacular room and it was nice but it certainly had some curiosities. i suppose it was built for a family with children but it was just my husband and myself. the room upon entering has a closet and hallways to both the left and right. on the right was a bathroom with a sliding door and the comfy king bed with a -- plasma on the wall. i love that there was a docking station for my ipod. as we played around with the lighting we noticed the bed is lit underneath--kinda cool. there is a sliding door on the wall that as you open lights up to reveal a bottle of wine - nice wineglasses and a corkscrew. we had brought our own wine but it was a nice surprise to have the glasses already there without having to call for some. down the left hallway was another bathroom without a shower and an additional sitting room with sofa and chair and another -- plasma! i imagine the sofa folded out into a bed but we just enjoyed having an alternate place to view the bulls game. the decor was interesting and fun. and i love the luxurious bed and linens. on the negative side the toilets in both bathrooms were really cramped in there--not much leg room in the one and the other one you had to reach back behind the vanity to flush. the tub in the shower had several chips and the drain looked a bit yucky. we were staying only one night so it was not a problem for us but definitely a turn-off. and of course the ever-present el that you dont seem to notice at all until youre sleeping. it didnt keep us awake but it is likely a problem for many. we had breakfast at ipo and it was standard. as we left for dinner i noticed the lounge area was definitely a happening place with many people and the iconic jazzy music. when we returned a couple hours later it was mostly empty. in all we enjoyed our stay but next time we will ask for a room above the --th floor to be farther away from the el.',happy
id40526,' we stayed four days in hotel. we were surprised how near is times square! we had even a breakfast included in price of acommodation what is not usually for hotels in nyc. the room was very quite. the staff were very helpfull and kind. we would definietly recommend this hotel and we will probably come back one day in the most beautifull town in world of course in this hotel!!!:-)',happy
id40527,' we reserved our double double room by phone. this is a room for four adults. when we arrived the two suited men at the desk were eating. they looked at us and didnt say anything. i finally said we have reservations so one of them stood up put some more food in his mouth and walked over to the counter. lovely! out double double room had - small sliver of soap and two washcloths three hand towels and three bath towels. i ended up drying with a hand towel the whole time. couldnt communicate with the maid that there were - people in the room. the bathroom was so very tiny ive just never seen a hotel bath that small. kept banging my elbows and knees. the carpet and furniture is very old and dated and the hallway smelled. this hotel thinks that the free parking makes up for everything. we paid $--- for all nights except saturday which was $---. they would not honor the entertainment card even though they are listed in the entertainment book with no restrictions listed. they do not honor a military discount either. this place is a high priced dump. our hotel we usually stay in was closed for renovation it was in better shape than this and half the price with parking. not once did we hear a thank you . they barely spoke at all. the view from our window was old bulidings and a railroad track with running train at -:-- each morning. see photo. look around before you get a room here!!!!!!!! there are much better deals in manhattan.',not_happy
id40528,' this hotel sits directly on the infamous venice boardwalk. it is eclectic charm and vintage feel make it a must for those wanting to enjoy the full venice experience!! the location is unbeatable except that is for the unsurpassed customer service. the manager jeff treated us as though we were his personal guests... ensuring that our every need and expectation were met. the cadillac hotel is now my new home-away-from-home whenever i visit the socal area and i will most certainly return next summer for another fabulous stay! i would highly recommend this hotel.',happy
id40529,' overall the staff here is friendly helpful and all around great. a special shout out to my new friends at district bar; carrie watson sam maples & especially matt tobey. these folks made my stay here great & a lot of fun!',happy
id40530,' we wanted to stay in the dupont circle area on a recent trip and the topaz looked like a nice place to try. the rate we got over the web was good as well (for dc standards). it is on a pleasant street with easy access to the metro and restaurants. we are walkers so for us the trek to the mall was a pleasant walk. the room was nice althought the bathroom could use some better lights. there is a house computer with web access free only for boarding passes otherwise it is by credit card. there is wifi but we didnt have a laptop and thought the charge for the computer was odd. also for us the hotel looked way better in person that we web pictures. the web makes it look more new agey than it it. most importantly we have never been in a hotel where the staff was so entirely pleasant and helpful. all of them that we met were fantastic. this would be my first choice next visit.',happy
id40531,' there are two good things about this hotel. -. the bartender from tennessee and one of the bell captains. -. not all rooms but the room we had had - double beds and - full bathrooms! now for the bad... pretty rude and unaccomodating staff. we arrived from our red eye flight and was told in a very rude manner that they were updating their systems so we couldnt check in. that was a bummer but we understood. it was only -:-- am. we proceed to sit in the lounge chairs located in the lobby. the concierge approached us in a non friendly manner and told us we could not sit there and to move over to the bar area. i asked why we couldnt sit there. she replied with because she thinks we would be more comfortable resting in the bar area and that is what they tell everyone. i dont understand why we couldnt sit in the chairs provided in the lobby but my friend and i went over to the bar area anyway. we sort of layed down on these benches in the bar area until someone else came over and told us we couldnt lay down even though the concierge just told us we would be comfortable there. we waited around for a few hours and then once again checked with the staff to see how long it would be till we could check in. the answer we got was defensive. i just dont understand why the staff couldnt appologize and be nice when they would answer us. a little later we finally could check in. my friend asked if we could pay for another day so we could get a early check in. a reasonable question... we were wanting to pay for another day at the hotel. the front desk agent quickly cut off my friend mid sentence and in a matter of fact tone said no. we were shocked! i also saw on line that the rooms were $--- a night instead of $--- which is what we reserved the room for. even though our card had had yet to be charged they said they could not do it. i was too tired to argue with them but i have been to other hotels that have adjusted rates. the hotel room was the most noisy hotel room i have ever been in! it faces a nyc street and what you hear is constent ambulances honking and much more. i understand that this might be typical for nyc but upon check in when the agent was asking us what which room we prefered you would think she would have mentioned that this particular room with the - beds is very loud. also i want to mention this was not the room we booked but an upgraded room. the beds were nice enough. it doesnt look like this hotel was recently remodeled like they say. bathrooms still looked pretty old and much of the hotel did not look remodeled. oh and you have to pay $- per bag for the bell to hold your bags. not a lot of money but i dont know any other hotel that does this. it wouldnt have bothered me if i didnt have the above mentioned experience with this hotel.',not_happy
id40532,' great location. interesting entrance. rooms great. -st guests in room spa has great view from top floor not enough elevators to handle the busy weekend of cubs fans!!!',happy
id40533,' this was my second time staying here and the services is great. the staff at the first desk was helpful and kind. the staff knows how to take care of their customers. the hotel is close to everything and i would stay here again very soon.',happy
id40534,' we had the priveledge of staying on the --th floor overlooking the bay for - nights. the location was perfect. a stones throw away from all the things we wanted to do. seaworld zoo etc. it was fantastic.',happy
id40535,' i have stayed in many hyatts and i have to say this one in boston was only ok. dont get me wrong it is a fine hotel but there were a few important things that were not so great. im not a very picky traveller - comfort and location is key. location of the hotel was great close to the t train - and all the sites. however even thought the room was big and clean the air conditioning was terrible. the room remained at -- degrees even though we set it to cool down as much as possible. there was only one little vent that blew out a little cool air. that being said the room was stuffy and we were not able to get a good night is sleep. the majority of the staff was very kind (especially the bellmen and concierge) the check in agent was cold. she made it seem like she was doing us a big favor with an early check-in when we were checking in at -:--pm. -:--pm check in isnt that early if you ask me. anyway all in all it was fine. but the rating sure goes down when the room youre in makes you sweat all night from lack of ac.',not_happy
id40536,' i was on crutches when we stayed at this hotel. there was no hadicapped parking and we had to park outside on the roof. we had to walk down two ramps in the rain to get to the elevator only to find that it wasnt working on that floor. we were not allowed to drop off due to the $--.-- valet. when we complained to the front desk about the inconvenience they were very rude and unconcerned. this was so not the service we expected from a hilton. we will never stay at a hilton hotel again. when we returned home i contacted the home offices and have yet to receive a response. not even close to what customer service should be in a supposedly high end hotel.',not_happy
id40537,' got a room for resturant week with a friend so we could enjoy drinks and not worry about driving. we were hardly in the room at all and we were notified that there were noise complaints coming from the room (which we barley were in since we enjoyed a night out and a nice dinner??). we returned to the room at -:--am. after talking to front desk we were informed of a guest posing as a security guard knocking on other guests doors. they did nothing about this security issue..we became nervous and the hotel employeess were verbaly agressive towards us (- women in mid -- is). they kicked us out at -am in the morning with no place to go. if you want poor treatment this is your hotel. clearly unconcearned for the saftey of their guests. i am outraged. worst hotel i have ever stayed at. unknown charges to my bank account from the hotel as well. poorly run establishment. disgusting!',not_happy
id40538,' not only is this hotel beautiful it is in a great location. it has the french room located right inside (which is the best restaurant i have been to) also it is in easy walking distance to the chesterfield (a new orleans type bar) and several clubs and live music venues.... the room was large and comfortable... when we arrived they had a bottle of champagne and a fruit and cheese tray waiting for us in the room (nice surprise!) we have been here several times and will return again! it is good for kids also... we went with our - kids twice and they loved the decor and the old school feel... they also have a more casual restaurant that the kids loved. i havent done the afternoon tea they have but look forward to returning soon to try that out!',happy
id40539,' the roosevelt has a wonderful reception area with a very nice bar and food. there are several shops in the hotel too. the rooftop bar is worth a visit if a little expensive. the bedroom however was very small and a bit dated the bathroom too wasnt of the standard you would expect. however our visit to new york was wonderful and the location of the hotel was perfect.',happy
id40540,' my husband and i stayed for two nights. the lobby is moderately updated and the bed was quite comfortable. my concern was the color in the room and bathroom. it was brown which made the lighting pretty dim in both rooms. the glass in the shower only comes half way leaving the back exposed and soaking the floor. we always had to keep towels by the tub to insure water didnt flow from the tile to the carpet. i dont think well be staying there again if were ever in charlotte.',not_happy
id40541,' i stayed here for three nights in october. i would describe it as fine. it is clean comfortable and in a good location within walking distance to everything. one thing they really should be providing is drinking water. we were told by reception that we would have to pay for a bottle which is fine but they dont even provide it with the breakfast! as for the breakfast itself is was good. cereal muffins bagels fruit and youghurt was on offer. they advertise on the website that they have laundry services for guests. but they charge -.-- to use the washing machine and -.-- for the dryer! the laundry room is tiny really hot and really dirty.',happy
id40542,' after my previous post -march -- - me too i was a little apprehensive when i checked in. i neednt have worried everything was fine. we had a two bedroomed room which was light very clean and comfortable. there are ice-machines on each floor and for the price the location was great not far from fishermans wharf. turn left when leaving the hotel not right like we did must have been jet-lag. there is also a great little cafe just around the corner (pat is) which does great breakfast.',happy
id40543,' we stayed for two nights in september and were allocated a room on the --th floor of tower - by a check-in agent who was robotic and thoroughly disinterested. although it was in good condition the room was really small and the bathroom was the size of a broom cupboard with two outward-opening doors to emphasise the effect - no space for a bath tub just a shower. we called the front desk immediately and asked if they had something better. were gold hhonors members and thought we were entitled to an upgrade but no - we were just told abruptly that is all we have. there are times when i really despise hilton and question whether remaining loyal makes any sense at all. with this lousy room the unhelpful attitude of the hotel staff and just a complimentary daily muffin and coffee from starbucks in the lobby to show for it this was one such. as others have said this hotel is well-located but very large and impersonal with no feel of welcome or any sense that anyone genuinely values your custom beyond the empty words printed in the front of the guest services brochure. really disappointing.',not_happy
id40544,' booked on priceline for $-- a night. we got three rooms for a family event. we were traveling with a small baby so after reading on tripadvisor that the rooms were small we called ahead and asked for a bigger room. they upgraded two of the rooms and even provided two small empty refridgerators free of charge. however we couldnt fit our pack n play (crib) in the room we ended up setting it up in the bathroom. the location was the best ive ever stayed in washington we could walk to the mall in about -- minutes or take the metro. the conceirge was really helpful provided us with maps and advice. it was a nice quiet clean hotel and i couldnt ask for anything more at that price.',happy
id40545,' my friend and i stayed here and attended a panthers game! we arrived at hotel early the staff was very friendly and helpful. our room was not yet ready (it was only -- am check-in time is -) we parked in hotel garage and were able to walk to the game in minutes. upon checkin we were greeted by different and equally as friendly staff and given a yummy warm cookie. the room was beautiful clean and bed was super comfy with good linens (this is a must for me). the bathroom even had a recycle bin in with the trash can-----fantastic. huge plus for me! i will be back. thanks',happy
id40546,' i recently made a return trip to the barclay and once again was made to feel like a very welcome guest by annamara gayle guest relations. in fact annamara is the main reason why i choose the barclay over other hotels in nyc. she always welcomes us with a smile and is to assist with any requests. i expect to remain a loyal customer as long as annamara is behind the desk!',happy
id40547,' we knew we were not going to be disappointed once we chose to stay here. months before we were to arrive the service had been great-even if it was only by email! the personal service when we arrived was also up to standard. thank goodness a business that genuinely wants to service its clients via email and face to face! the room was a bit on the small side but as we just needed somewhere to sleep for - nights it was fine. location is great for the performing arts centre the museum and also the free bus through the --th street mall and all the way to lodo. it was an easy walk to the pepsi centre to watch a game of ice hockey. it became even more exciting that when we came out after the game it was snowing! for australians from queensland this was truly exciting! little did we know that we were about to get stuck in the hotel during the biggest snowstorm to hit denver! lets just say we were over it within -- hours. free wifi was appreciated and i dont need to mention the warm yummy cookies upon arrival! i would highly recommend this hotel and wont hesitate to stay again.',happy
id40548,' this is difficult for me because we love most of the places we stay. i think we are easy to please....and this place has gotten so many good reviews so maybe we just hit it wrong. but here goes. we went this past weekend for our anniversary. arrived friday at -:-- pm. we went up to our room and it was still being cleaned. that is fine. so we went down to the bar and had a couple of drinks and a couple of appetizers that were sort of subpar....but maybe we just arent tapas people as the appetizers were in the spanish tapas style. we went back up to the room to find out our door handle was broken and we had to get help to get back in. so we had to move to another room. the hotel engineer (mike) who came up by the way was the most helpful and nicest person we met during our entire stay. only staff member with some personality. on saturday we went out to do some walking around and came back to find out that we had a leak above the bathtub. it was the air conditioning condensation dripping into the bathtub. was never fixed properly even though we called staff to come up when we went out on saturday evening. the worst part was the size of the pool. on the website it is made out to look bigger than it is. in reality it is really small with only about -- chairs around it and two or three tables. could never get in there on saturday. nowhere to sit. so we went back to the room to take a nap but there was a concert going on down the river and the walls are paper thin (more on that later) so we heard the whole concert in the room. went out for dinner came back and got to be serenaded to sleep by the sounds of a couple making love above us (thin walls). my wife was awoken the next morning by the sound of someone getting a hanger out of the closet in the room next door. i got up tried to make coffee but the coffee maker in the room was broken and we left. for what we paid we were very disappointed in the hotel contessa and i dont think we will be back. but again maybe our experience was unique....there appear to be a ton of good reviews. so read them all and make your own judgement.',not_happy
id40549,' first because of the renovations being done here there are some awesome deals available for this hotel. we took advantage of travelzoo is $-- with free parking. with parking running about $-- at most hotels in chicago this deal is amazing. we upgraded to a junior suite. the room was huge with lots of windows lots of bathroom space to get ready a fridge and business area with desk. the tv is conveniently located in the middle of the room and can be turned either towards the couch or bed. the bathroom amenities were very nice aveda products and soft plush towels. but there were some definite negatives if you go here expecting perfection you will be disappointed. for one our furnace never worked properly the room was freezing!! we called down and they explained how to restart the furnace. well it was pretty obvious why it was not working it was absolutely disgusting!! i do not think the filter has been changed in this century. waking up freezing during the night to restart a furnace is in no way a plus. this hotel is also located next door to northwestern hospital. the constant ambulance noise even on the -- th floor when not waking me up had me dreaming i was in lots of accidents. also if you are on any floor above - which just about everyone is means changing elevators. hopefully after renovations this will change. if you find a good deal on this property go for it. just dont expect perfection.',not_happy
id40550,' always enjoy staying at this hotel. prices are reasonable & often i get a room upgrade. it is clean and the hotel staff is quite pleasant. and the location couldnt be better for our needs.',happy
id40551,' room was in poor condition with visible dirt in the bath tub no stopper in the drain and the wallpaper peeling off the wall. there were no hand towels or bath mat and none came when requested. the air conditioner was extremely loud had to be turned off to sleep. the waterpark was poorly lit and the lifeguards had equipment in very bad repair. they do not provide towels for the water park and dont tell you this until you are inside. the bar with loud music was open to the lobby. we were there for - night and the police came at least twice to escort people from the premises. will not return and will warn others to stay away!',not_happy
id40552,' i had stayed at the grand hyatt a couple of years ago and was disappointed with the accommodations but i just arrived home from a trip to the city and the hotel has really made some wonderful changes. it has been totally redone and it was a pleasure to stay at the grand hyatt. the location is wonderful with the subway and train station at this location. we really saved some money by using the subway instead of using cabs all the time we would definitely stay here again..',happy
id40553,' it looked like a nice hip place for single business travelers. not a family friendly hotel.',happy
id40554,' i booked a sweet rate through sherman is travel $-- for a king room (and got a --% off voucher for my next stay in a king room when i booked during a july promo!!) the hotel location is prime for all the fun you will need!!! it is about ----- walk from septa so easy as train takes you right to the airport also. no rental car needed in philly awesome!!! i previously requested early check in as i flew in at --am on saturday happily the room was ready (and even despite a wedding weekend yeah!) after my fun day of site seeing with my friend we popped in the hotel bar! the bartender shared it was happy hour (think started at ---p) on a saturday? excellent! --% off wine-draft beer-well drinks!!! we ended up ordering draft beers however they were not the iselected drafts noted on a chalkboard for hour. all well no worry beers were still good at $- a pint. i had great local lancaster cream ale and my buddy got smuttynose old brown dog (local brew from my home town portsmouth nh love it!!!) my room (#----) didnt have much of a view (brick wall) and a sliver of daylight but for $---nite and i was out to partying anyway in philly it suited me just fine! check out in the morning was smooth all charges were correct on my account. im planning already to return in dec....if not sooner!! p.s. i know someone always wants the cons only minor ones to note: -. elevators are small and were slow at times but again i was there on a wedding weekend in the summer its going to happen. -. also i noticed whenever i or room next to me showered or flushed the toliet the water seemed to run for a period of time. i mentioned this at check out--better to share with them then not right?--she noted the city was flushing the pipes or something i cant recall. but nice to know that next time i stay there that will not be happening. :-) i hope!',happy
id40555,' a group of -- of us stayed here for one night. this hotel is in a fairly rough area of hollywood but once we got inside we were impressed by the size and cleanliness of the rooms. the hotel has its own parking as well. it was only a short drive to grauman is chinese theatre and the griffith observatory and then we spent the evening in a wonderful dive bar just around the corner (i think it was called the white horse). recommended if youre looking for a bargain.',happy
id40556,' stayed here for - days with - kids age - and -. this place is good for kids but the pool is just ok and older kids would be bored quickly. we were very dissapointed with the pool. its small and not much to do there. upkeep of the pool was just average. the towels provided at the pool are a joke and can best be described as big hand towels. they have a bee problem at the pool and you will attract a swarm if you get a sweet drink! night time activities for the kids were great and they loved it. but plan other activities during the day like sea world etc. the rooms were ok but really starting to show wear. the beds were terrible and pillows were worse. the pull out couch was very worn and not very comfortable. the bathroom was nice and big in our one bedroom suite. but had some maintenence issues. the shower has a shower head and rainfall shower head on the ceiling. our reg. shower head sprayed water all over the place and was useless so we had to use only the rainfall head which was ok but a pain to have water falling on you and no room to get out of it. we had a package that included champagne turn down service free movie and champ. glasses. we never got the champ. and no turn down service or glasses. they took off $-- after we complained. they also charged for the movie but took it off the bills when we pointed it out. we had breakfast included which was average at best but the kids loved it. service was spotty at all service areas. overall we had a good time but next time we will pay a little more and stay at the hyatt or la cantera.',not_happy
id40557,' this is the worst kimpton ive ever checked into. im apart of the kimpton loyalty program and kimpton prides itself on clean well maintained rooms. the helix did not meet those standards at all. after check in i asked to be moved to a second room because the first room had stains on the curtains. the second room i was given had rust around the bathtub drain wall paper coming off at the seams and peeling paint. it was so disappointing. my room wasnt dirty though it was just an issue of the hotel not maintaining their property. on the positive side the location and service was great! the helix is near dupont circle and it is in a safe neighborhood. as a woman traveling alone i felt safe walking back to the hotel at -am after having drinks with friends. the staff is very friendly most of them are washington natives so they are great resource on how to navigate the city. i also really enjoyed the free champagne during the hotel is daily wine reception-happy hour.',not_happy
id40558,' beautiful hotel very friendly staff excellent conference facilities and super-comfortable room. great in-hotel restaurant too. perfect location to check out downtown highlights walking distance to many places to shop and dine. just a couple of blocks walk to the monorail station at nordstrom is and then youre only - minutes from the space needle and the nearby museums.',happy
id40559,' from the reviews i thought it was gonna be bad...but it was good....loved it! i got the new renovated queen room...decent size. even though the bathroom was small but that didnt bother me. everyone at the hotel was nice. had amazing views from the --th floor! i would definitely stay there again.',happy
id40560,' after a long traffic-filled drive we arrived at the palomar at --:--pm to be told that we had no reservation even though i held a pre-paid confirmation from ----hotels.com. -already debited from my bank account) the first words out of the receptionist is mouth were weve been having a lot of problems with ----hotels so you should call them and find out what hotel they really reserved for you . i told her this response was unacceptable and after some cajoling she did dial ----hotels and hand me the phone. after a very long wait ----hotels came on and said they were having problems with some of their suppliers and asked to speak to the palomar receptionist who then told me that ----hotels was going to fax them something and mea-nwhile she could walk through my registration. but she could give me no guarantee that i wouldnt be billed for my stay a second time. we waited about -- minutes for the fax and finally went up to the proffered room still awaiting the fax. while we waited another couple showed up with the exact same problem and when i attempted to speak with them i was asked by staff to leave the reception area. while i certainly dont hold ---- hotels blameless certainly palomar could have handled this better especially if this had been going on fur some time as staff indicated at the very least they should not treat customers in a surly arrogant manner and infer that the problem is the customer is fault. while the final chapter is yet to unfold (i am writing this in the hotel) i plan to do no further business with either the kimpton chain or ----hotlels.com. further i would request tripadvisor to stop linking this hotel to ----hotelscom until thisissue is definitively resolved.',not_happy
id40561,' we stayed at this hotel - nights to attend an event in austin and it was great. the location was perfect and we had a room on the --th floor with a balcony and view of the lake. hotel services were attentive and checkin-out was easy and efficient. great location and nice rooms -- we will stay here again',happy
id40562,' as a one-time resident of baltimore is roland park-homewood area -- it is my favorite part of the city -- we chose the doubletree inn at the colonnade purely for its location which is lovely. it is lovely by the way if youre not married to being in the inner harbor or in other truly urban baltimore neighborhoods (like fell is point and inner harbor east). this hotel is prime for people with connections to johns hopkins university (mind you im talking about the university not the medical campus whose proximity is more toward fell is point a whole other part of the city). the weekend we were there we saw numerous families (with boisterous kids who overpowered the tiny indoor pool) and wedding events. still very pleasant if unremarkable. we booked a suite and from what i could tell when wandering through halls when housekeepers were working it was the same space as regular rooms (with slightly fustier furnishings certainly no flat screen televisions while standard rooms had been upgraded) though suspect our bathroom -- with jacuzzi tub -- was an upgrade. hate the kind of suite that basically puts the living room at the entrance (with no windows). didnt really care for the room frankly (though did appreciate the empty mini-fridge and liked the bathtub). the other thing i didnt love about the hotel was that despite all these great outdoor spaces -- two patios off the pool an area off the entrance that clearly has been marked as a gathering spot because chairs and tables as yet unwrapped in mid-june and so useless -- was that the urban-suburban nature wasnt properly addressed. the restaurant (alize something or other) seemed rather sad sack (though we enjoyed the bar) definitely not possessing any kind of buzz. in fact the hotel itself had a sort of sad sack air about it. hallways reminded me of the kind of airport hotel that tracks in one night stays. the smoke scent in our room ugh. will we stay there again? the doubletree inn at the colonnade was certainly inoffensive but memorable? i love the neighborhood but next trip to baltimore well give a try to the radisson at cross keys and explore our urban-suburban options.',not_happy
id40563,' i had reserved a stay at this hotel for check in on feb --th for - nights. i ended up cancelling the reservation on feb -th and received a confirmation number. the hotel billed my credit card for one night stay on feb --! i got in touch with the hotel as soon as i saw the charge and they admitted i never should have been charged however i still have yet to see a credit to my bank account!',not_happy
id40564,' booked two rooms for three nights. could not get one room with two double beds for any of the nights or even a roll away bed. i booked this through priceline so that was probably one of the problems. the hotel could not accomodate us on anything. do not know if this was due to us being priceline customers or the fact that they had a hotel full of youth soccer players who had free reign of the hotel. the continual running up and down the halls yelling and screaming did not add to the atmosphere. rooms were fairly decent but seemed hollow. the doors were paper thin and being close to the elevator was a pain due to the constant flow of people all night. having to listen to their loud conversations while trying to sleep was not pleasant. only two of three elevators worked and the two that worked were extremely slow. my son called for a channel guide because there was not one in the room the lobby sent one up. the next night my daughter in another room called for a channel guide and they made her go down and get it. i guess this place is hit or miss on the service and we definitely had a stay that was far from pleasant. we are not fussy people as were are a family with four kids and know traveling is never going to be perfect but this was not what we were expecting from a hotel of this supposed caliber. i am glad i did not pay the going advertised rates because i would have really been upset. happy travels.',not_happy
id40565,' this hotel is outstanding for the price. i paid around ---$ for a king room and the pictures on the website for this hotel do not lie the rooms are beautiful and modern. the lobby is gorgeous. no feelings about the hotel not being clean enough. however the bathrooms are average but truly a bargain.',happy
id40566,' i was forewarned from previous feedback that this hotel was formerly a la quinta but did not realize that it had not been updated or improved at all. upon arriving i was immediately put off by the debris-strewn parking lot and that it was actually a motel (meaning you part in front of your room) rather than a hotel. upon entering the room we were assaulted by the strong smell of disinfectant and dingy appearance. on closer inspection we noticed the reddish carpet was stained black from the doorway into the center of the room the curtains-drapes were extremely dirty and the bedspread appeared soiled. i was so concerned that i even pulled back the bed mattress to look for bedbugs but thankfully only saw a scuffed-up dingy wall. we immediately asked for another room but nothing was available. i had actually booked our room for two nights and an additional room for our son and his family so i cancelled both reservations immediately and we sought other hotel for the weekend. upon cancelling the reservations the manager cut the power to our room so we had to remove our luggage by flashlight. the only good news was that the manager was very accommodating about agreeing to a complete refund which hotels.com honored.',not_happy
id40567,' very nice hotel - conveniently located in times square. the only problem we had at check-in was that they tried to give us a smoking room and told us because we booked through a third party (expedia) we were not guaranteed our preference. the first room they tried to put us in clearly had been a smoking room. we called down and told them we needed a non-smoking room. they ultimately moved us to another room. the second room was nice smelled good and was very clean.',happy
id40568,' we booked the summer package including free self parking ($-- per day) and did not use the car for the - days. tram to old town walk across the street (bridge) to gaslamp district and horton plaza walk along the bay to seaport village take the ferry to coronado. that is all we had time for... wonderful location recommend upgrading to an upper floor and a corner unit (room ----) bridge and dole unloading dock view as well as the ball park and gas lamp district view. we originally had reservations for the hyatt but the package deal was much better. try the breakfast at mccormock and schmidt across the street (bridge). meutermedia',happy
id40569,' after a long day of traveling i arrived at the hotel around -:--pm local time. marc at the front desk was very friendly and understanding of my slightly bad mood. i was worried that arriving that late in the day i wouldnt be able to get a smoking room. but it was no problem. once in my room i noticed that there was no ash tray in sight. so i called the front desk to verify that my room was indeed a smoking room (because the room did not smell of stale smoke and even though i smoke i hate the smell of stale smoke!) and he said definitely and appoligized for the lack of an ashtray. i received one within minutes of my request. i was definitely pleased. i ordered room service and the food from the restaurant within the hotel was extraordinary and arrived within -- minutes (-- minutes less than they promised). my entire stay (- nights) was excellent. everyone employeed by the hotel was very friendly and accomodating! the only small down side was the softness of the bed. i generally prefer a bed with a little more padding but it wasnt terrible and i had no problem sleeping. i would definitely stay here again and recommend to anyone going to sf. this hotel is - block from union square (great shopping) and the theatre district and walking distance to the edge of china town. perfect location!',happy
id40570,' always love kimptons very glad we stayed here the front desk could not have been any more helpful or friendly. excellent restaurants closeby - blocks to dupont circle',happy
id40571,' i stayed in the affinia dumont at the start of march for - nights with my husband. it was our first time in new york so i spent quite a long time choosing a hotel before we arrived in the city. i picked the affinia after reading all of the reviews on trip advisor. as we were staying for - nights i managed to get a better rate than on expedia by booking directly with the hotel is website on their weekly rate. by doing this i managed to book a junior suite for the same price as i would have paid for a standard room on expedia. we arrived at the hotel quite late and found that although i had requested a room with a view we were only on the --th floor. i was told to check again in the morning as a room on a higher level might become available which i did and we were moved to a room on the --rd floor which had a great view of the chrysler building and the east river etc. the only slight niggle is that the room that we were moved to smelt quite strongly of cigarette smoke which i found quite strange for a no smoking hotel. we left the windows open when we out each day so that when we got back the room smelt a lot fresher. we decided that the view in the room was too good to give up!! in terms of the facilities in the hotel it was great to have a kitchen area. there were some days when we walked so much in the city that all we wanted to do was come back to the hotel room and collapse and for that the room was ideal. the kitchen was well stocked with cups plates cutlery etc. there was also a cooker and microwave but we didnt really use those. it would be possible to cater for yourself the entire holiday given the equipment available if you wanted. the bathroom was a good size with a bath which was long enough to lie down in (ive heard this isnt always the case in new york!). the bed was huge and very comfortable and we had a desk and arm chair and sofa in the room as well which came in handy. there isnt a bar area attached to the hotel but this wasnt really a problem. there are so many bars - restaurants that are a - min walk away from the affinia that it didnt inconvenience us. we both found the staff at the affinia very friendly and helpful and the cleaning of the rooms was of a high standard. all in all we had a great trip to new york. would definitely recommend the affinia dumont if you want to stay in central manhattan. it is ideally located .... just a short bus ride away or -- mins walk and you are in the centre of the city. minus points: room smelling slightly of smoke and having to come home!!',happy
id40572,' we stayed for two nights prior to leaving on a cruise. we used bw points to pay so the price was right but i certainly wouldnt pay to stay here again. the area is a bit sketchy and we didnt feel real comfortable being out after dark. every time we were out we were approached by people asking for money. the hotel is newly renovated but the workmanship is poor. the place isnt terrible but dont expect much.',not_happy
id40573,' after a week touring napa and somona my husband and i topped off our trip with an overnight stay at the st. francis. it was delightful from the minute we pulled into the parking garage till the minute we pulled out. we had booked a standard room in the old historic section (our choice) at the bargain rate of $--- per night. but upon check in we were upgraded to a corner room. it was small but beautifully furnished and well appointed. the bed was heavenly indeed. the staff was friendly and helpful. we loved stepping out the front door and getting right on the cable car. we would highly recommend it to anyone who is visiting san francisco.',happy
id40574,' we stood at the hotel for six nights and thought it was one of the best stays we had in ny - we now have two favorite hotels in the city: the modern sophisticated james for downtown-soho and the more classic carlyle for uptown. the staff was exceptionally good with the goal of really catering to the guests and seeking solutions without excessive pampering that can be sometimes annoying. rooms were reasonably sized and well designed. our main concern was the restaurant which wasnt open but coffee and pastries were made available complimentary in the morning and fruits etc. in the afternoon. great place. highly recommended.',happy
id40575,' this hotel is not perfect but for the price and ease of airport use you cant beat it. im a consultant an dhave been staying here weekly for about a year. some rooms are better than others and some days housekeeping is better than other days. but for the rate i have here <$--- a night and with my sheraton status i have always stayed in one of their suites which i find roomy. also if you have a car it is la youre going to pay for parking. on to business. almost all rooms have a great internet connection. important to me becuase i download huge files. the desks are a good size but the office chairs are not adjustable for height. the phones all have speakerphones and - lines however some of the phones really should be replaced. you can print in the lobby. funny thing pring a mousepad. the desks have a glass top. you will not be able to use a laser mouse without something underneath. the stay: well the beds are not as comfortable as some of the other sheraton proprties but i think they are fine. ive never had a problem with cleanliness in the room. the walls can be a bit thin and i try not to get a room by the ice machine. unless you have a room full of teen age girls next door it is usually fine on the noise. the airport noise youll hear but it is not so loud that it detracts from your stay. i love the room service staff but i dont like much on the room service menu. for the price i find some of the local delivery services (labites) offering better food for the same price as room service. they used to have a steak house which was much better than the current italian restaraunt. the gym is for a hotel gym is pretty nice. it will get crowded in the morning. there is also a -- hour fitness less than a --- block up the street. the area. well it is the airport. there is not much to eat within walking distance except for other hotel restaraunts or fast food. get in the car and head south down sepulveda. you have lots to eat around el sugundo and manhattan beach a -- minute drive. there is a street call rosencranz that has all kinds of shopping and dining options -- minutes away heading south. checking out. usually pretty painless. they are not great about getting you a bill under your door. so if it is not there you can get one at the front desk. i dont know why starwood just doesnt let you pull them online like hilton does. the airport shuttles are pretty much every -- minutes. pray you dont get on one with flight attendants. these little diva is of sky like to hold up the shuttle becuase there is always one that cant get up on time so they drag out the process delaying hoping the person will finally get down so they can ride and sing kumbya togther. meanwhile the security line they get to bypass and you dont is growing exponentially at - am. nothing more frustrating than wathcing the second bus show up and leave while yours is waiting for a flight attendant. anyhow you can pay much much more and get so much less in a hotel. i think based on $ per amenity this hotel cant be beat in the area.',happy
id40576,' great location beautiful view of the space needle from our window and the staff couldnt have been nicer.',happy
id40577,' universally excellent - i will certainly return next flight',happy
id40578,' yes they were doing construction with a jack hammer at -am for part of the day but we were out the door when it started. temporary to be sure but important to know if you are a late sleeper or have children who need naps. i dont know how the staff deals with it. friendly front desk clean room new bed look but old and badly arranged furniture in this king room. windows are fogged up due to break in seals so it is hard to see outside. nice to have microwave and fridge in room. the best part was how close this hi was to the metro. just a block and you could discover lots of places in dc. nice business center with free internet made it easy to check email and such.',not_happy
id40579,' condition of the hotel was not so good. very outdated. feels like you are staying inside a museum. neat that it is all original. but we stayed in a - bedroom suite for $-----night and for the price of these rooms you would expect a little better condition or tile floors that arent cracked. great free breakfast if you are staying in the towers. staff was nice.',not_happy
id40580,' stayed at this hotel for vacation with my husband. it was clean. rooms are small. our view on the -th floor was of the roofs of some buildings. there are ear plugs on night stand because during the week the school playground on the roof next door is very loud in the morning. the location of this hotel is at the end of financial district with a sky walk to chinatown and a few blocks from north beach. we werent in the room much so it was a fine place to sleep and change.',not_happy
id40581,' i was a bit worried after booking with this hotel on hotwire. since i was traveling with a - month old i called the hotel to find out more about the amenities. the person i spoke with was unhelpful and cold. calling back - days later i felt a lot better speaking to a professional and courteous person. anyway while we were there everyone including the doorman bell boy and people at the check in were friendly and helpful! room was spacious. love the bed!! it is also within walking distance to the subway. there is also a business center that lets you access the internet free for the first -- minutes (to print boarding passed etc). my only complaints would be the fact that there was no free wifi and no complimentary bottled water and no hair conditioner.',happy
id40582,' bed bugs!!!!! that pretty much explains it all. i stayed here for one night while i was on business and slept in the hotel for a matter of - hrs due to my delayed flight. when i left the hotel and got on my flight home i realized i had terrible itchy welts all over my upper body. i went to the dermatologist in complete agony and fear that it could be the bed bugs while itching uncontrollably! my dermatologist was ---% sure that it was bed bugs and that i have to had contracted them the night before in nyc! the hotel was clean at a glance but it was absolutely bed bugs! after being on steroids for a week to get this out of my system and the pure horror of disgust i will never stay at a low range hotel again in ny especially this one! to all of the business travelers out there i was shy away from this holiday inn in nyc. after sending my complaint to the holiday inn manager i was supposed to be contacted for damages and have not heard back yet. this makes me think that they are more guilty. dont worry to exterminate they use a certain kind of dog that can smell them so if you see a dog in this hotel with hotel staff.... you will know the issue was not taken care of. safe travels from an itchy and frustrated traveler. never again would i stay here!',not_happy
id40583,' this is a great hotel to stay at close to the airport. staff are friendly restaurant is reasonably priced and serves good food rooms are modernvery clean and quiet. this was the first time we had a sleep number bed; not sure how we feel about it. the bathroom was well stocked and the shower had good water pressure. we had a car but they do have shuttle service to the airport. we would definitely stay there again!',happy
id40584,' the only bad things i can say are that there is not free wifi service throughout and the gym was kind of so-so. it was drab the machines looked like they hadnt been wiped down in awhile and they didnt have water out (there was a drinking fountain). the hotel staff were friendly and it is certainly in a great location. it is so close to great shopping. the rooms were really clean.',happy
id40585,' yes it is a half mile to downtown. and get a room facing away from the freeway. great breakfast. - free computers. free use of the -- hour fitness across the street. a short walk up the hill to capitol hill with many restaurant and bar choices. free shuttle to downtown area. have stayed their many times with no complaints. (i enjoy the cbc canadian channel on the tv). did i mention the friendly staff?',happy
id40586,' never again!!! on april -- i booked a hotel room with vacations made easy for comfort inn historic downtown in philadelphia. they charged me $--- for one night. they also stated that the hotel was supposed to have free parking with microwave and a fridge - only to find out that wasnt true.we didnt have any microwave nor fridge and we had to pay us$-- for parking! what upset me the most was when i found out the rate of the hotel for that day is only $--!!! big time rip off!i called up vacations made easy and spoke to jason one of their agents. he told me he cant do anything about it--he didnt even try. bad service from vacations made easy - comfort inn---it will be my first and last...',not_happy
id40587,' we just came back from -- wonderful days at the bahia hotel. this is a great family hotel-resort. the staff was friendly all the time and answered all of our questions and boy did we have a lot of them. it was our first time in san diego and we rented a car and needed a lot of directions. the room was cleaned every day at the exact same time. i found this rare when you stay in hotels. our maid was very friendly and gave us whatever we wanted. the beach at the hotel is okay but the view wonderful. the pool was great i liked the fact that you cant get into the pool area unless you have a room key. my children are -- and -- and really loved this hotel. the restaurant is good food most of the time. i would highly recommend this hotel for its location. we walked to the beach and boardwalk everyday. beautiful sunsets. you are very close to sea world. if you want a clean room easy access and friendly service this is the family resort for you. the people who didnt like this hotel are ridiculous and should stay downtown san diego. you dont have to pay to park your car which at some hotels is a lot of money. this is a relaxed atmosphere. great time would definitely stay here again.',happy
id40588,' rooms were very nice and spacious. pool was great. loved the customer service. enjoyed the free hot breakfast and dinner meal (with beer). it is located in an odd location but no problem once you figured it out. located near some chain stores and box stores for easy shopping for groceries-meals etc. you will have to drive to see the local attractions but the hotel is right near the expressway (no problem with noise).',happy
id40589,' my sister and i plus our husbands arrived via amtrak from paoli station outside philadelphia and the hotel was straight across the road from penn station. excellent! there was a line up at check in but for some reason a small group of us were taken over to the penn --- office for a faster check in.tried to upgrade to penn --- rooms but there were none available. the rooms allocated were on the --th floor. my sister and her husband felt their room was too small for them to remain friends over the eight nights we had booked so they went down to request another room. this was granted and they were given a larger room opposite ours. my sister then requested a fridge and a small bar fridge was brought in almost straight away. we used their fridge as our smaller room was just too tiny for one. their room also had a view of the empire state building! we had a view of more hotel rooms! some people are luckier than others!! the rooms are certainly dated with bulky old tvs old curtains and thin pillows but we had clean towlels each day there was plenty of hot water and the air conditioner and toilet both worked! the rooms were adequate for our needs. we were out all day using our seven day subway passes so needed only somewhere to freshen up and sleep! the cost of the rooms was very good for new york city. we had immersion heaters with us to make tea and coffee and had our own cereal for breakfast in our rooms. we were out and about for lunch. the museums had good cafeterias. for dinner at night we patronised macy is bar and grill sbarros pizzas on the nearby corner and taan thai restaurant at -- east --st st. all restaurants were close to the hotel and provided good food good prices and good service.we bought our milk yoghurt fresh fruit and icecreams from delis which were close by. it would be good if hotel pennsylvania offered free wifi . we used to go to the local mcdonald is for a coffee so we could use the free wifi to report back to australia. all up the hotel pennsylvania was adequte....no frills just the basics but did the job.',not_happy
id40590,' as a local i appreciate the view and i stay in w hotels often but the attitude of the rooftop bar staff i appalling. every time i have brought out of town guests we are told all tables are reserved (in the mid afternoon - not happy hour time) but fu that at least half tables if not all are empty. i have had it with the attitude and do not plan to bring guests agin in the future',not_happy
id40591,' this hotel was one of the cleanest that ive stayed at. the assistant manager erica raimondi went out of her way to make sure everyones stay was pleasant. i wish every hotel was as enjoyable to stay at as this one.',happy
id40592,' enjoyed the location of this trendy hyatt offspring but as others have noted they have a unique lobby...no check in desk but the friendly conceige will also take you your room. which will be fine for one or two nights but for any more dont expect the glass closets in the middle of the entry to hold much but loved the free soft drinks and water three requests never got the shower head fixed so it wouldnt point to the floor when showering (it is an open shower no door) was frustrating interesting bar in basement but kitchen was closed after theatre and drinks were limited to trendy drinks',not_happy
id40593,' warning upfront: my rental car was broken into (window smashed) in the middle of the day while parked at the royal palace. dont leave any valuables in the car while in la-- they stole my gps system. police told me that that has been the #- item stolen from cars. i think of westwood as a safe city but i was disappointed this time. this is a basic hotel within walking distance of ucla. ralphs grocery store and best buy electronics are a block away. peet is coffee is down the street. in addition the room rate for this caliber of hotel cant be beat. dont walk too fast through the hotel is front door. it is a sliding glass door and will not open all the way if you go too fast. the front desk staff are friendly although a few odd personalities do exist. everyone however was very professional. i stayed in a suite which was very nice as i had to stay for -- days. the suite included a small balcony which was surprisingly peaceful for la. the hotel provides weak in-room coffee and basic hotel soaps and shampoos. the kitchen had a microwave and large fridge but dont expect any other amenities. bring your own silverware and plates if needed. the maids also sometimes forgot cups for coffee but you can pick some up from the breakfast room. the bed-pillows are not the most comfortable but are very clean and shets are changed everyday. despite being what i consider an extended stay hotel the room smelled very clean. breakfast is very basic: bagels danishes weak coffee get there early for the muffins. the hotel leaves la times on the tables in the breakfast room. overall-- this is a basic hotel—but a great value and location. if you will be out and about for most of the day and don’t have a car in la this is the place to stay.',happy
id40594,' i stayed here with my family about a month ago and after looking at the picture on the website we are so excited to say here. when we arrived at the hotel we thought it was a joke. i wouldnt even call this place a hotel it was more like a motel. so we decided it give it a chance and headed to our pool view room. when we got to the room we went to the balcony to view the olympic sized pool and jacuzzi that we had seen on the website and after a couple minutes we finally found that it was off to the right. instead we had a pathetic excuse of a golf course view. the pictures made it look like a pro would enjoy his or her time golfing. maybe my three year old niece would like to learn how to play using that golf course. we decided to go to the jacuzzi and relax after major disapointment and the - people that were already there completely took up every inch of the microscopic sad excuse of a jacuzzi. getting ready in the morning was another issue. make sure only one person needs to get ready at a time because more than one person wont fit in this bathroom. we complained to management but all they said was good marketing huh?',not_happy
id40595,' we need a place near the airport as we were getting in late and didnt want to have to drive to far that nite. this was perfect. the woman who checked us in was very friendly eventhough she had just gotten done dealing with a difficulte family before us. she told us everything we need to know right off the bat. the room it is self was good. we had more then enough room once we got in. there was a fridge and a microwave as well. the room ac was great almost to the point we had to turn it warmerm and we love it cold when we sleep. my hubby said the bed was too bouncy but i did not have an issue. i wish places would give you more pillows with a king size bed as we only had the - (- soft and - hard) could have used two more soft ones. the breakfast was great. coffee juice a pancake machine warm and gooy ciniminan rolls saucage and eggs (sorta runny but still not bad for what i am guessing was power eggs). the staff was there too to make sure everything was still hot and fress. very impressed over all. i would for sure stay here if i find myself down that way again',happy
id40596,' i would not stay at this hotel again if it was free. i paid an exorbitant amount for two nights for a room that was not even big enough to accommodate a standard (double) bed. in fact it was so small that the bedside table would not fit next to the bed and was at the foot of the bed. the tv remote control did not work but that was not such a problem as the tv had no reception anyway. lighting in the room was so poor that it was impossible to see the clothes in my suitcase. which reminds me there was not even a rack to hold suitcases let alone a closet to hang anything in. the hotel staff were rude and arrogant if you could get to talk to them. i waited more than -- minutes on hold to speak to the concierge before i gave up. waiting at the counter did not provide any better service. for the price i would expect a free shuttle service to the airport as is common at other hotels. the best the hotel could offer was the phone number of a local service (not even booking the service). the only experience at the hotel that was good was dinner at bonfire restaurant. the staff were friendly and very accommodating and the food was terrific. do yourself a favor and stay at another hotel but if you like a good steak check out bonfire.',not_happy
id40597,' when choosing a hotel in nyc i expect to find a lot of the same features at the same painful prices. at the marcel at gramercy the rooms are clean & quiet the beds are comfortable their --th floor breakfast lounge is relaxing & had great views -- yet it is really the staff that sets them apart from everyone else. kindness in a fast-paced nyc environment is often hard to come by but there was no shortage here. everyone from the front desk bellhop and even the maintenance guys were friendly and over-accomodating. i walked away from my visit without missing home. a+',happy
id40598,' on a trip with the in laws from boston to washington dc via new york we planned our trip selected our hotel using trip advisor. we were not let down by any of the reviews. the hilton garden inn was easy to find even with a walk from the train station. just one block from the empire state building and minutes from macy is. the rooms were very spacious and the beds huge and very comfortable just what was needed after a day of sight seeing. there was a small wardobe iron and board. the toiletries were nice and a hair dryer was in a bag on the door in the bathroom which could be used anywhere. there eas also a fridge and coffee machine in the room. we didnt get a room with a view but then were werent there for that. there was tea and coffee each morning in the bar area which we would help ourselves to before heading off to have breakfast at an au bon pain on route to whatever sight we were going to see. we didnt eat at the hotel as there are far too many great places to eat in new york. the in laws used the safe service the hotel offers which is on reception personnally id rather have a safe in the room. for what we wanted we couldnt fault this hotel.',happy
id40599,' i stayed here alone on business. i choose this hotel as it was priced right and has a hotel shuttle. i dont usually stay at the extended stay or residence type places as i always feel like they are the type of things your insurance company sends you to live in when your house burns down. this one however was surprisingly good. very clean exceptional staff - professional and friendly. the rooms were comfortable and clean. the rooms are very large with full living area and kitchens. the breakfast was really good as i was expecting a basic american style hotel breakfast - there were many choices hot and cold - it was also included in the price so bonus. the lounge area in this hotel is also very comfortable the breakfast bar is located here as well. the hotel shuttle was quick and the driver remembered my name the next day! i would stay here again.',happy
id40600,' two hundred twenty-two dollars for a glorified motel - room...i am afraid you have lost it. you charged ten dollars for diagonal outside parking. for this i need a drink. however you only have one bar (pool bar). you also have no decent restaurant on the premises. so you charge for your rooms like the four seasons and you deliver an aging queen with smeared lipstick. hope you are glad that i was dumb enough to book on-line and not check the room prior to accepting. your website indicates a formal restaurant and bar....one could call that a whopper-lie. i lived in l.a. for -- years; sportsmen is lodge enjoyed a decent reputation. your reputation is now sunk and buried obviously. youll will never see me again on premises. many rooms are available with equivalent or superior furnishings for less money. you can fool me once but that is all!',not_happy
id40601,' three years agao i stayed at the buckingham and couldnt wait to stay there again! the location is fabulous! i have recommended it to many people travelling to nyc. our suite (- years ago) was hip modern updated and lots of space (especially for ny). much to my disappoinment the room this stay was far from hip modern and updated. the room was very clean (thank you!) however we were back in the -- is--- is with decor. when we asked for a renovated room the front desk was very vague....pretending to not know what i was talking about. this in itself was very disappointing. we ended up staying in our original suite (lots of space) but saw a few of the nice rooms on the way out. be aware that the parking garage will blatantly rip you off if you are not aware of how much you owe them before you hand them your money. i learned the hard way (i am too trusting) and they overcharged me $-- and would not give it back. will i stay there again???? only if they guarantee me one of the renovated rooms so call ahead to be sure you get one....they are great!',happy
id40602,' i have stayed in this hotel a number of times before because of the location. on this visit the lobby ( on the second floor ) was decorated with christmas lights and the atrium was spectacular. the rotating restaurant on the top floor (-- ) has been turned into a regency club. it has a really nice view of the bay and it is a great place to eat a leisurely breakfast or enjoy a cocktail in the evening. on this visit the front desk was aggressively selling the upgrade to the regency club for $--.-- +++ ( the pitch was it was equivalent to the cost of - breakfasts) the rooms in the hotel are nice but small. a lot have balconies with a view of the bay although because of the hotel design the view will vary a lot depending on floor and room number on that floor. the bathroom was the most disappointing part of the room. although it had recently been renovated the style was more like a cheap motel in the -- is. there was no door to the bathroom with the wash hand basin only partially separated from the bedroom by a translucent screen. there was no separate shower just a small bathtub with a shower with the type of multi turn handle i hate. ( so when there is a hot surge it is impossible to tell which way to turn it ) the bathroom mirror had a small tv built in. i am not a tv addict so i found that a little ridiculous the room keys are required for the elevator. i had no problem with the key for the room door but very inconsistent behavior in the elevators. the room had a minibar with a fridge and a warning not to think of trying to store anything in the fridge. to get to the hotel from sfo airport i recommend the bart. it is easy to use and faster than a taxi. the embarcadero station (drum street exit ) is just steps from the entrance to the hotel.',not_happy
id40603,' great location - close to wall st for business meetings i had to attend and also great view from the hotel overlooking the ---- memorial. funky designs in the hotel lobby cool stylized furnitures in the room. the rooms are slightly smaller than most standard ones but comfortable.',happy
id40604,' second time in the big apple. the first time we stayed out of the busy section of town which was great. this trip the marriott was smack dab in the middle of times square! awesome location to resturants shopping broadway shows and the subway. beds were heavenly; goose down comforters european pillows and high count thread sheets. i would stay again here again. noise was not a factor during the night.',happy
id40605,' ive been here a while it is very clean the staff is courteous and helpful im enjoying my stay . i really appreciate the grab n go breakfast in the morning coffee is great and i would recommend this place to my friends . thanks',happy
id40606,' i had - days in philadelphia before a loong direct flight home ( already knowing the northwest airlines airbus a--- has all its seats occupied and no room to stretch in the plane ). the residence inn turned out to be a good stay. the location was easy to find and a - minute drive to the airport. ive been to smaller cities than philadelphia and the driving and airport hotel properties are just harder to find. the majority of the airport hotels in philadelphia are clustered in - areas near the airport. adjacent to my property was the sheraton suites - points and hilton. the residence inn looks like an apartment complex with - levels in an suburban neighborhood. the front office staff were nice but could have been more approachable. even if the front desk staff tried to be more service oriented most people would think the staff would need more training. the lobby was clean and there was no sitting area unless you go into the cafeteria where they serve breakfast. an internet terminal is right in the smack middle of the lobby where everyone can see what you are searching or purchasing online. complimentary coffee is readily available in the lobby. i had a suite on the first level in building --. even though the property itself looked safe the police was frequently roaming the parking lot talking to employees - of the - days i was there. there is also a security guard that walks the property constantly. the room was pretty basic. i was hoping to have a separate bed room from the kitchen- living room area. but everything was squished in - big room. the shower and toilet in the bathroom is very small. it was hard to maneuver in there. the bed and free parking was the best thing about this stay. very soft multiple pillows made sleeping very comfortable. overall i would probably not come back to stay here. i paid $ ---.-- per night and it was not worth it. i had friends staying at the quality hotel ( not inn ) off of i -- and they payed $ --.-- for an economy style hotel and i felt it worth the price. this quality hotel was an older property with very friendly service and an average room.',not_happy
id40607,' we took an extended vacation and spent our time in - different hotels throughout tenn. this hotel was kind of a let down compared to the other - we used during our travels. it is a pretty average hotel the carpets were dirty (bottom of my white socks were dingy after the first evening....kept my socks on the remaining time there). the staff was nice and friendly and helped us with directions to attractions etc. i felt safe in this hotel but it was far from the local attractions (beale graceland etc). overall very ordinary stay; and compared to the value that we received at the other hotels felt that this was overpriced for what we got. overall probably a good place for an overnight stay but wouldnt recommend beyond that.',not_happy
id40608,' stayed for - nights and was glad to leave. rooms cramped and hotel overpriced.',not_happy
id40609,' my husband and i chose the hotel mela based on it is location to times square and -th avenue. we had read many reviews on this hotel some bad and some good. we were not expecting a large room due to the older style of the buildings. we were very pleased with our hotel selection. the staff were friendly and accommodating. the room was above what we had expected as well. very modern and larger than we had anticipated. very clean and plenty of room for all our belongings to be stored away. we were actually only about - block from times square which was less than what we thought. we ate a the irish pub one night and it was very good. for breakfasts we went about - --- blocks toward -th avenue and on the left side was a great place to have very inexpensive breakfasts. cant remember the name but it was the red something? all in all very pleased with the hotel and its location and would not hesitate to recommend or stay here again.',happy
id40610,' my husband and i took our daughters and thier families to ny for thanksgiving the parade radio city christmas show and to see nyc all dressed up for christmas..we selected the hotel elysee as it was intimate had such appealing rooms and was in a perfect location. the staff attended to our every need my husband and i had a beautiful suite and both our kids families had fabulous space and wonderful bedding. we all loved the dining area where we had a wonderful european styke buffett and a snack time in the afternoon. if we all get to ga back together we would return to hotel elysee..this is the intimate ny i love.',happy
id40611,' i stayed here on business-pleasure trip and it did not disappoint. we stayed on the --th floor with great views of the city river and empire state building. the rooms were quiet the beds are amazing and the location is extremely convenient. there is a -- hour cvs on the corner across from the hotel so if you forget anything after a long day of sightseeing or business it is easy to access. also if you are an active person traveling for a quick business stay they have a program that allows you to rent new balance workout clothing and shoes for just $- for your entire stay. i called the night i checked in and they had the bag of gear to my room within -- minutes. ive never stayed at a hotel with this kind of convenience so i would definitely recommend westin grand central to anyone.',happy
id40612,' we visited new york in march ---- and decided to stay at the one un (which at the time was the millennium plaza) after reading the reviews on tripadvisor - our decision was helped because they had a -th night free offer on at the time of booking too! when we booked i had requested a high room as this was our first time in nyc and we wanted to get the most of it - the hotel had kindly booked us on to what was pretty much the top floor (-- i think but cannot remember now) and we had an amazing view of the east river right down to brooklyn and across manhattan to the empire state building - i dont think we ever closed the blinds to the room because we loved the view so much...we even slept with the blinds open it was so breathtaking. the hotel was clean and the staff were very friendly. the rooms were very big (rare for new york city). at the top of the street there is a great little place called johns where we went every morning for breakfast. i really couldnt fault this hotel for anything. it really did help give us such a memorable trip. we would always consider staying here again. i suppose the one and only negative is that the hotel wifi is quite expensive which was a shame - but not unusual.',happy
id40613,' we stayed in westin riverwalk to unwind after mardi gras and south by south west. the stay started off well. the front desk staff were very friendly and gave me an upgraded room because of my platinum status even though i have paid on points (hence value rating). there was however only - front desk person and so a queue quickly developed. the room was lovely: large clean and the great westin bathroom and towels. it then went rapidly downhill. first of all the internet did not work in our room. the lady on tech support insisted that there must be a fault with my computer and both of my husband and my iphones as it was definitely working. that simply was not true - maybe the internet did not reach that room i dont know but she would not listen. we changed rooms. this took longer than we would have liked as the queue was still there at the front desk - we had tried phoning down but no answer. in the new room the internet was fine (my devices must have remarkably fixed themselves) and the room was again lovely. however in the room below the balcony door had not been closed properly and kept swinging in the wind and banging on the balcony railings. this was very loud. i called and asked for it to be closed. - hours later i called again when the loud banging continued. this time they closed the door only for me to be woken with the same banging at -am - the door must have come open in the night again. this time the hotel managed to close the door more quickly. we ordered room service the first night. i was told -- to -- mins. fine. one hour later when we chased the food we were told : we said it would be an hour . a blatant lie. when we signed the bill the already expensive food was increased by a delivery charge and a crazy high service charge (plus space is left for a tip). the valet parking (which is really the only option) was incredibly slow. waiting --mins for your car is no good!! needless to say we did not spend much time in the hotel except to sleep and use wifi which is a shame. we never even tried the restaurant as we were so nervous re poor service and i went to an excellent spa a few blocks away - not the westin.',not_happy
id40614,' the lobby and restaurants downstairs will fool you into thinking there is more to come and you will be sadly disappointed. the rooms are very old and the hotel is not worth the price unless you spend most of your time downstairs. we could have stayed at a newer - star like hilton garden inn-embassy suites etc that would have been cheaper and nicer. the hilton is location is great we were there for a colts game. in summary the location is great and downstairs is great. rooms arent worth the price though. there are other hotels in the area so if they are priced similarly i would check them out first like the omni.',not_happy
id40615,' it was my second stay in à kimpton and couldnt wait to experience the san francisco version compared to ny which i loved (ink--). i and my friends were not disappointed! rooms on the small side but that was expected. being an in touch guest was very rewarding from great rate to amazing perks such as wine cozy socks a full bag of ghirardelli chocolates and personalized notes! oh and the raid the minibar voucher! and of course the wine reception and i won at the check-in black jack! great staff and great location. did not experience jasper is restaurant which was too load to our taste. would definitely go back to serrano and so will my friends.',happy
id40616,' i dont know how this is the -th best hotel in la as their website (the brentwood inn) is completely misleading as there are no cottages. it is set up like a motel and their website has some very strategic photos to show internet marketing at it is finest. i checked in early and was able to get my room within an hour which was nice and the staff was friendly but the rooms are nothing special. basically--it is an expensive motel ($---+-night). the rooms are small and the bathroom is pretty blah as well. the skylight is a bit annoying in the morning especially if you wanted to sleep in. and lastly--the breakfast assortment included muffins fruit and croissants--once again there is nothing to rave about. i wouldnt recommend this motel to anyone as it is a rip off .',not_happy
id40617,' as soon as i walked into this hotel i was impress the lobby and recepition was amazing the staff were very friendly and helpful. the room was big with - big beds which were so comfortable and the view from the room was excellent. i would recommend this hotel - anyone i am planning another trip in ---- and no doubt about it i will be staying in this hotel again!',happy
id40618,' this is a great hotel nice room and a brilliant location. i found the staff to be very helpful and polite especially the concierge who helped to prevent a couple of near disasters. if you make your booking on-line you can get a non-refundable pay now option which really keeps the price down. the neutrogena products were replenished every day and when a bulb had blown in the room someone was up to fix it in -- minutes. i would highly recommend this hotel to anyone on a visit to the big apple.',happy
id40619,' our first room was right over the laundry (we asked for a quiet room). the dryer vents were so loud i thought we were next to a jet runway. the carpet was extremely dirty. no remote for the tv which had a --- black screen anyway so you couldnt really watch tv. after we changed to a quieter room with a tv that worked we found that the carpet was extremely dirty in this room too. after the smokers moved in next door (were non-smokers) the smoke drifted into our room too---maybe through the thin walls. huh!?! lots of transients wandering through the parking lot so i never went out alone. forget this place!',not_happy
id40620,' my wife and i came to the waldorf astoria to attend a meeting of my old alma mater. we were given a room by the elevators which was not properly insulated for noise. cars going up and down all night made it difficult for us to sleep. when we reported the incident we were offered ear plugs! the following day when we insisted that we would like to have a good night sleep one of the managers mark who had offered the plugs in the first place suggested that we move to another room but at twice the price! when we expressed dissatisfaction with this option we were promised an alternative room which would be ready in a matter of minutes. we left a cell phone number where we would be called. five hours later we had not been contacted. before attending a show at the waldorf towers we complained to vivian a kind person at the reception who spoke to another manager reassuring us that there would be a room available but that it would take a couple of hours to be cleaned. when we returned two hours later as requested we were asked to talk with yet another manager elena oxford. she informed us as kindly as she could that there were no rooms available at that time. it was --:-- pm then. we asked to be moved to another hotel. we were offered the san carlos a few blocks away. after several new phone interactions with elena who was always very professional and polite we were shown yet another room at the waldorf astoria but that now had constant noise from the street! by midnight when we were ready to change hotels we were offered another room on a higher floor and far from the elevators. at long last we could get some quiet time. this was a perfect example of a lesson i received from one of my old tutors at university: when a place has a good reputation i does not deserve it anymore!',not_happy
id40621,' besides its location this hotel offers nothing good. when we checked in and went to our room our room was filthy and there were toiletries and bags all over. we told the front desk and got a new room. this improved room was disgusting--a broken tv and air conditioner barely room to place a suitcase and peeling wallpaper that was carpeting glued to the walls. the bathroom door didnt shut and the shower curtain was disgusting. the shower faucet had one attached knob-- so to adjust the hot or cold water you had to physically remove the knob and place it on the jutting out gear for the opposite. simply disgusting. had i known all of this i would have paid the extra money to stay anywhere else. this hotel clearly violates health codes and i wonder how it has stayed open and not been shut down by authorities.',not_happy
id40622,' i always consult trip advisor when deciding on a property and picked the westin. plus as a starwood rewards member i got a good last minute rate. the location was great. while it is in times square it is at --rd and -th meaning a block away from the true hustle and bustle. yet there are still a host of amenities - subway station port authority duane reade many restaurants. it is even a relatively easy walk from penn station (if you prefer walking the city). the hotel lobby is really nice and inviting for relaxing. the reception is on the second level as is the case with many ny hotels. the luggage storage area is on the first floor and everyone i encountered there was very friendly. on different occasions i inquired about a bar and a breakfast spot. both recommendations were great (thanks delsy; sorry i forgot the gentleman who gave the breakfast recommendation). the front desk staff is as friendly though they were a little slow with other patrons (may have been issues with check-in or were answering questions). my check-in was speedy and she was able to answer my questions about the subway. the room was very spacious by ny standards. the beds were super comfortable and there was ample space for two people not to feel claustrophobic. some complain of the industrial style bathroom but i thought it was fine. the dual shower heads were nice; one is turned off to conserve water but it is easy to turn it on. again the bathroom is large and allows for two people to be in there if necessary. there are signs of wear and tear but not enough to discourage me from returning or that should keep someone from not staying there. i enjoyed my stay! i like the westin and will definitely add it to my list of ny go-to properties.',happy
id40623,' my husband myself and adult daughter stayed in the ashley suite for - nights in september. we checked in early but were welcomed by extremely friendly staff who made our room available - and so it continued for the whole - days - nothing was too much trouble for the staff of this hotel. the rooms although a little dark and even gloomy were very comfortable. we enjoyed separate bathrooms and kitchenettes in our suite the water pressure was fantastic the amenities in the bathroom were of the highest quality. the breakfast which consisted of fresh fruit hot porridge cereal eggs bacon sausages toast etc was superb as was the -.--pm hour when the hotel provided complimentary red and white wine and nibbles for the guests to enjoy whilst sitting in their comfortable armchairs in front of the fire chatting about their experiences. coffee tea and cocoa were available in the dining area at any time of the day and fresh cookies daily in the lobby. we were completely ruined for subsequent stays in other hotels they just didnt measure up to the white swan - can absolutely recommend this lovely hotel for their care and attention to their guests.',happy
id40624,' good bed comfortable room and breakfast. value for money. i will choose it any time.',happy
id40625,' loved this hotel where ghostbusters was filmed. glamorous and very posh lobby. rooms were not that posh but were very comfortable. pool and fitness area is also beautiful. about --mins from most attractions by train. not much to see around the hotel but is only - stop away from universal studios. no fridge in room but ice is available and you can rent a fridge from $-- a day.',happy
id40626,' stayed for one night at the hotel lombardy. it is in a very pleasant area of dc and is about - blocks from the metro. my single room was big and pleasant some modern touches and some older ones. it is an older building and as others have mentioned the floors squeak a lot. you can hear the person above you walking around easily. it is almost loud enough to be a little disturbing. the free internet worked well. overall i thought it was a nice hotel though.',happy
id40627,' i was pleased with how large our suite-room was. very comfortable and clean.the breakfast was very good with many choices. i liked that they had a different hot menu each day since we were there for - days. pool and spa were clean. couldnt get the playoff game for baseball in our room but the dining area had it and it was a good thing because we were out there with others enjoying the games as opposed to being in our room alone. my favorite property of my summer travels!!',happy
id40628,' we have just returned from san francisco and we spent - of our nights in the omni. it is an excellent hotel very clean and with very helpful staff. the location is also very good within the financial district and right outside is the california street tramline. this line did not appear to be used as much as the powell-hyde and powell-mason lines which made jumping on and off very easy. our only minor gripe is the bar we thought it was little pricey $-- for a glass of wine. but all in all we had a great stay here and would definately return.it is easy to see why it is number - on the rankings.',happy
id40629,' it may seem like a good deal but this is not a hotel this is a hostel. you get prison style bunk bed room size of a closet with a tiny sink- not for the claustrophobic people. in fact we have stayed in better hostels and comparison to a prison cell (as seen on tv in programs like lockdown ) is the best way to describe it. extremely simplistic interior lots of metallic surfaces and dirty white walls. on the bright side - showers are not bad good pressure and you can see which one is available by red light over the door. free hi fi works well and ac was sufficient.',not_happy
id40630,' four of us stayed here as an alternative to our usual ny hotels. area is great with a nice buzz. the hotel itself we found ok. having travelled from uk on a friday we didnt appreciate the loud noise from the roof top bar at -am in morning but other than that we found the hotel convenient rooms ok staff friendly. would we return? probably not. but we love ny',not_happy
id40631,' i recently stayed at pod -- for - nights. i was solo and stayed in a single room. as others have said this is an excellent option for those seeking clean and modern budget accomodations in a convenient location. the room is very small but has almost everything you need. storage is minimal but i was able to put my (not small) suitcase under the hanging space and was able to tuck my shopping acquisitions in the open space under the bed so i wasnt tripping over things. the bed was very comfortable. the bathroom is (or seems) quite spacious and has all the amenities. wifi was excellent. in the morning there are coffee and juice (no tea) and energy bars (if you get there early) in the lobby. the location is very convenient to public transportation--- minute walk to grand central station with the --- and shuttle to times square subway lines and a few minutes walk to the --th or --nd st. crosstown buses. there is a supermarket around the corner on -rd ave. negatives: because of the size of the room the tv (flatscreen and excellent hd the the way and the most channels ive seen offered in any hotel) is too close to the bed. you also have to sit up sideways in order to see it. in addition the bed-desk light can only be put on-shut off via the wall switch by the door so you have to get out of bed to do this. it would be helpful if there were written information about the hotel available in the room. i would definitely consider staying here as a solo traveler. i would probably not stay here with a partner. the room is too small (unless there are substantially larger ones) and the sliding glass door between the sleeping area and bathroom affords little privacy.',happy
id40632,' even if you pay for your room ahead of time you might very well find your room has been given to someone else when you arrive. i did and so did others last week. they rudely do not care and send you to off to the omni berkshire. if you had not arrived though they would have still billed you for the room and sold it to someone else as well. the only person they let in was the drunk sleeping in the lobby. book some place else where your business and presence is wanted and they act like it.',not_happy
id40633,' we have had - nights at the hotel. the suites are a great size (although not new) and the design of all rooms overlooking the atrium give the hotel a very open feel. breakfast is great with a very good choice. would give it a - star rating!!! short walk to metro and restaurants at dupont circle.',happy
id40634,' my wife and i stayed with our one year old daughter for five nights august ----. we booked through priceline and were very pleased with the hotel. we were placed in the west tower in a second floor room overlooking the swimming pool. the room was clean and a good size with a small balcony. the hotel is very close to the airport and anybody wanting an early night or a long lie in might be disturbed by airplane noise or the noise from the swimming pool-which was quiet after --.--pm. the hotel is on harbor island - it is easy to go for a stroll from the hotel along san diego bay with lovely views of downtown. it is too far to walk downtown but it is only a five minute drive away. we had breakfast at the hotel restaurant one morning- it is a fairly standard breakfast buffet and relatively expensive at $-- but was done well. car parking is $-- a day. i called the hotel to request a crib the night before we arrived and was told that availability could not be guaranteed. however on arrival a crib was available and there was no charge for this. in summary the hotel is a good choice for a family vacation in a good location as long as you are not upset by a small amount of noise from about -am until --pm',happy
id40635,' my husband and i stayed for a couple of nights at renaissance hotel. we use marriott hotels a lot so this review is from a platinum elite member. unfortunately renaissance hotel did not meet the standard of what we know of marriott. at the check in they were fine to send us to the room on the -rd floor looking at the mechanical system on the roof knowing the status. we changed. the conceirge lounge was out of late night snack only after one hour they began to serve. the arrival gift did not arrive at that night even after we asked. the clerk told us to do so next day and it was completely forgotten. we asked again and finally arrived way after the dinner time; ended up changing the item from what we wanted because it was so late. what i found was the reception desk clerk was pleasant and just did not mean anything she said. later he realized he left his blue tooth in the room and called the desk and asked for it. the clerk was pretty rude. my husband regretted out of all the marriott places he stays renaissance was the place he happened to leave the item. imagine their service to general customers if that is the service we get as a status customer. since it was a short stay near the airport we did not pay much for this hotel. found that is what we got but that was not anything near marriott experience even from their courtyard level. one positive thing i need to mention is the house keepers are great. they keep the relatively run down place very clean and very friendly. i am guessing they keep that hotel running.',not_happy
id40636,' impeccable customer service -- friendly courteous and efficient staff. tasteful decor. excellent location downtown. id also award bonus points to alexis for providing an array of complimentary newspapers umbrellas bicycles wine cocoa and other unexpected surprises a traveler might want while in seattle.',happy
id40637,' very good location quiet and very nice and clean rooms. price very good fr the quality...thanks a lot it was a great stay....',happy
id40638,' my husband and i stayed at the parker house and had a wonderful experience. the location is perfect close to the commons and great shopping staff was friendly and helpful. the rooms were elegant and clean. we will definitely stay again!',happy
id40639,' i had to book a hotel in detroit in a very last moment of my travel and i did not have time to hunt through the sites for reviews. the first site i logged in was bookings.com and the first hotel which came up was detroit regency hotel. i was hesitant at first but i went ahead and booked it. now i have no regret for the decision i made. hotel is in the best location downtown is very nearby. lot of visiting site are close by. i really like the friendliness of the staff. i checked in very late in the evening. the front office staff first offered me coffee before getting my details on booking and that made my first impression on the hotel. later that week i called up the front desk to book a taxi for me. i came out and was waiting for my cab. as it was taking time andy offered to drop me in the hotel shuttle service van. i was having a conversation with him while he was dropping me to gm center which is when i knew he was the hotel manager. it was nice of him to drop me to my office as i was already late. i had nice trip and one of the reason is detroit regency hotel... when i visit again.. this would be the only hotel of my choice to stay... many thanks to steve andre & andy.',happy
id40640,' after reading many of the previous reviews of this hotel i was somewhat apprehensive about my recent stay there. i was attending a meeting in austin and this hotel was chosen for us by the people organizing the meeting. i read the reviews recently posted on this website and was horrified to think what we might find. i have to say that we were most pleasantly surprised. is it a five star brand new luxury hotel? no. was is clean? yes. were the people nice? yes. was the staff helpful? yes. we have no problems to report and our group occupied five or six rooms for three days. our room was clean and my husband even checked under the beds behind the tables and in the kitchen cabinets to make sure! we saw no evidence of peeling tiles broken doors or bugs. the furniture was not new and probably does need to be replaced soon but it was fine. it was nice to have the amount of space we had in the suite and we appreciated having the full kitchen. as someone else reported we didnt have much silverware or many dishes and if wed really been going to use the kitchen it would have been an issue. for us to store snacks and drinks though it was great. we were quickly checked in and out and the front desk staff was very helpful with directions restaurant recommendations etc. the breakfast each morning was good. one warning although this really isnt the hotel is fault - austin water tastes terrible so you might want to stock up on some bottled water!!',not_happy
id40641,' attitude truly makes a difference. have you ever stayed someplace nice but the attitude of the staff is not very friendly or welcoming....well you will not find that problem at the barton creek resort and spa. everyone and i truly mean every staff person that i encountered truly made me feel welcomed and at home. it almost seemed contagious and it truly made me enjoy my time there even more...truly no attitudes of people that really didnt want to be at work...the staff seemed genuinely and very interested in me. how refreshing. go see for yourself!',happy
id40642,' ok so first trip to chicago and i was a litlle worried about the hotel and the location finally i decided on the conrad and wath a good experience i had i booked a king deluxe room on the -th floor view was not amazing but that was the only coplaint i could had room is nice bath was all appliances and good size good plasma tv free internet we asked one day for breaksfast and amazing food! so overall and for the price aroufn --- it was a great surprise the locating was very good a few blocks from everything and very quiet hotel',happy
id40643,' carpet stained wallpaper coming off the walls. lobby and the room is in terrible shape. dirty soiled bad service they acted like it hurt them to help us! i asked for a nearby resturant and they told me there were none.',not_happy
id40644,' we decided to stay at the latham hotel for the -th of july weekend. we had an excellent rate of $--.---night. we had a single room kingsize bed. my niece had a room with - double beds for herselfhusband and - boys. the rooms were small but nicely appointed clean and very pleasant desk for working marble floors in the bath room sink was outside the toilet and shower area. it is right in georgetown walk to the canal my niece went running in the morning along the park pathways. we were able to walk to multitudes of restaurants of every type boutique shops etc. we did take the metro from foggy bottom into the smithsonian but since it was so crowded after the fireworks all of us just walked back to the hotel. (this included an - year old and - --- year old boys so it is not really that far).we loved the roof top pool area.the only down side was that our room was on the street side so we heard police sirens all night. you might also not want to have a room that is directly on the pool-deck area three of us were at poolside just talking when an employee came to ask us to be quiet and leave.(it was -:-- am) he at first thought it was my niece and i acting up unti we informed him that there were several young people having quite a good time on an upper level sundeck. we will be back!',happy
id40645,' my family stayed in the chancellor hotel earlier this year for a family wedding being held in san francisco. between us we had roughly fifteen rooms in the hotel. the staff could not have been more accomodating to our party. as most reviewers have said the rooms are on the small side but this is to be expected for a city hotel and the location more than makes up for this. i would recommend this hotel to anyone visiting san franciso as i dont think youll find a better hotel for this price. i look forward to returning to the chancellor in the near future.',happy
id40646,' the hotel is lovely - very new modern and classy. the staff was helpful the room was big and the free snacks and nonalcoholic drinks were a nice touch. in addition the bathroom shampoo soap etc. were by c.o. bigelow - very cool. however the room lighting was very dim - a minus for anyone doing their makeup in the room. also fyi - i arrived at laguardia around -:--pm (around rush hour) and took a cab to this hotel. the total ride was about -- minute and cost $-- including tolls and --% tip.',happy
id40647,' i was disappointed with the quality of the rooms especially the beds which did not have duvets but instead had thin foam blankets sandwiched between cheap white sheets (the sheets on my bed had holes in them!). as it was quite cold while we were in san fran we were forced to keep the outdated and noisy heating on overnight as the beds were not warm enough. location is ok (- blocks to union sq) and all other services and facilities are same as any other hotel of this standard but i would expect better overall quality for the price.',not_happy
id40648,' i stayed here - times already i worked for jollyhotels in europe so i always got staffrate and a nice room with a good view ! the perfect location for a stay in nyc im going to new york again at the end of february ---- unfortunially i dont work for jolly anymore and the normal rate is too expensive for me ! maybe the still offer me a better rate we will see ! i would recommend this hotel to my friends and would stay there any time again ! it is also worth a stay at a normal rate. look at my pics to get some impessions of this hotel',happy
id40649,' checked in for the weekend at this small tribeca hotel owned by robert deniro. only -- rooms. if you want more place to stay that is completely relaxing and calm this is it. the overall nature of the hotel promotes calm and relaxed environment. this begins first with the location of the hotel in the river walk area of the hudson on the west side of nyc. a short cab ride to uptown and your in the middle of the chaos but jump back into the cab and leave hustle in the rear view. walk a few blocks out the front door of the hotel and your at the new world trade freedom towers. the best part of the hotel location is that its more like a neighborhood rather then a city. great area to walk around and see how the families live in the greatest city on earth. i have been to nyc many many times and this hotel is certainly one of the best! the decor is muted and has a world charm architecture. the lobby is cozy and relaxing with large overstuffed leather chairs. the bar and center court garden just off the bar is a perfect relief from a long day of exploring work or travel. the rooms are understate luxury. all high end fixtures in the european bathroom and english sheets for the king bed. the view form our room was nothing to write about but with all the attention to details for the overall comfort of the guest looking out the windows was the last thing we thought to do. if you stay here you will be impressed and comfortable as if staying in a friends spare room in the city.',happy
id40650,' i traveled to chicago with three girlfriends to celebrate a milestone birthday. none of us had ever been to chicago before but i have had previous experiences staying with affinia in new york so decided that would be a good place to start. i never had to look anywhere else because the hotel had exactly what we needed: a suite with two king beds ensuring that all four of us would have a good night is rest and plenty of room to spread out. the room was enormous as was the bathroom. my only complaints were that the bathroom while luxe and containing one of the most amazing showers ive ever seen did not have a tub which two of us could have used for soaking some sore muscles. we also discovered on the first morning that the suite was only set up for two guests - there were not enough towels glasses coffee cups etc.. and the pillows we had chosen from the pillow menu when making reservations had not been placed in the room. a stop at the front desk took care of the shortage issues and we had excellent service and amenities for the rest of our stay. one day it poured buckets of rain outside so we were delighted to discover you could borrow umbrellas from the front desk. the location was perfect for newbies wanting to explore the downtown core of chicago - we walked to many of our destinations and when we needed a taxi they were easy to get right in front of the hotel. we were on the -th floor in the front and had absolutely no issues with noise from the street below. affinia is my favorite chain and i cant wait to revisit affinia chicago in the future.',happy
id40651,' i stayed at the omni while in houston for a conference. the hotel was very nice with great service. my conference was not at the hotel so i spent relatively little time there. however after a long day it was nice to come back to a relaxing atmosphere. one evening another person and i decided to return to the hotel for drinks. we went to the restaurant and they told us we could sit in one of the many lovely seating areas in the hotel and a server would come to us. that was very nice. the simple touches were elegant and much appreciated. the only draw back i can think of was the terrible road construction outside to hotel which made access difficult. of course this is no fault of the omni but a nuisance nonetheless.',happy
id40652,' what is not to like? large clean rooms. free breakfast and free happy hour with drink and ample hot food fantastic staff good price. free wifi free parking just off i---. even as a furious shopper i no longer look around. i just book the drury.',happy
id40653,' this hotel was amazing and well definately be back. we arrived after a delayed flight due to the weather and we were upgraded to a junior suite which was a gorgeous room. on the small side but had everything we needed and was tastefully decorated. the hotel is above fusion bar voted in the top -- bars in the world and we saw why. it was fantastic. the hotel offered a complimentary breakfast which was no frills but fine. it is also in a great location. close to everything you could possibly want to see!',happy
id40654,' stayed here for - night on our california-las vegas road trip. room large. bed very large and comfortable. bathroom and room clean but in need of modernising. fabulous view out to bay area. sun loungers on terrace. coffee maker. very close to local shops and eateries and beach all within walking distance. bikes available for hire and free trip on boat across bay to sister hotel. swimming pool looked very nice and area was clean. would have loved to have spent more time here as it was a lovely area.',happy
id40655,' we stayed for one night in a suite. very spacious modern and exceeded our expectation. what a pleasant stay. the location is excellent upscale green (for la) and close to ucla. food by the pool was convenient and friendly though there are many options within a - minute walk .',happy
id40656,' for my first business trip to the city i chose the environmentally friendly orchard garden which was - blocks from my office away from home. the bed and breakfast package was a good value -- with fruit cereals baked goods cheese and meats and hard boiled eggs available. staff were very friendly recommending a sushi restaurant - blocks away instead of the one across the street. room was beautiful clean everything i expected of a business-class hotel. ill be back!',happy
id40657,' we didnt know what to expect when we booked at this location. it is a diamond in the rough. it is nicely located and has ample parking. the lobby and reception is roomy and clean. our room was clean spacious and quiet. the breakfast was simple but generous with costco bought bagels (cheese poppy seeds raisin etc.) fruits juices and coffee. a staff was always there to replenish or make more coffee and you were never left waiting for breakfast items. i think they had covers for coffee in case you wanted to grab and go. the desk staff (- guys) were super helpful in answering our questions on how to get to different sightseeing attractions. this location is clean and very well-maintained unlike other super - motels that we have stayed at during the rest of our california trip.',happy
id40658,' pros small luxury hotel new refurb. rooms perfect bathrooms all new no problem being a little small great air con. and everything else you would expect from - star hotel. cons price - mini bar in room room service bit slow and got order wrong twice lifts take a while to catch and no air con. in them - guess it adds character but pity those poor lift servers! caprice nice food good slightly annoying constant top ups of the glass cabinet or cutlery tray which interfers a bit with room to see waiters walking with large trays of glasses etc. would defintely recommend it for new refurb. and location.',happy
id40659,' this is a great hotel with great location. the room was clean and the service at the restaurant was pretty good. but the services provided by manager (s) bellboys doorman and what not are just plan bad. seems like they are just not interested to serve you. it took us -- minutes to check in because the guy at front desk had to finish isome stuff before serving us...so we waited. other than that this hotel is worth your money.',happy
id40660,' my wife and i got a rate through hotwire of $----night for the hyatt at penn is landing which was listed as a --star hotel in center-city. the room was a good size and very comfortable. the service was professional though reception was a little chilly. the pool was lovely and surrounded by an outdoor deck that overlooked the delaware river. the concierge (chris) was very helpful and booked us into two wonderful restaurants. on that note with many culinary and night-life options within a ten-minute walk there is no need to spend a minute at the hotel is bar-restaurant. of the --star options in center-city there are hotels more centrally located but the hyatt is locale has its benefits. there were two annoyances that befuddled me considering the hotel is rating and market-value of $----night. for some reason guests arriving by car are dinged $---day for parking (more for valet service) and guests expecting wireless internet should be prepared to sign up through t-mobile and pay an extra $---day. free parking and internet access are amenities i would expect from most --star hotels and i cant understand why the hyatt feels it can get away with charging $---day for such basic features. with that in brain i would say book yourself into the hyatt only if youre getting a deal through a website like hotwire or hotels.com',not_happy
id40661,' weve just got back from a trip to new york which was made more special by the service and facilities of the distrikt hotel. the hotel staff are really friendly and helpful and all our requests were dealt with quickly and efficiently. for added security we liked the system of needing your room card to use the lift. our room was comfortable and good size with an excellent tea-coffee maker tv and power shower (all the bathroom products were replaced daily). it was good to have wifi available in our room and macs available for guest use in the lobby. we would not hesitate to recommend this hotel to family and friends.',happy
id40662,' i stayed her over labor day weekend with - of my friends on a girls getaway weekend in san diego. the room was a pretty standard example of an embassy suites. staff was friendly and accommodating. we didnt try out the snacks during the cocktail hour (too many fun things to do in san diego) but we enjoyed the full breakfast each morning of our stay. we also appreciated the kitchenette in the room as we brought a lot of our own snack (although be careful - the fridge was a little too powerful and we ended up freezing some of our food). the location was great - not too far from both the - and --- freeways in a nice area near shopping yet not congested. all in all a great stay.',happy
id40663,' fabulous location but room was noisy hot and in slight disrepair. id stay again if i had to but would probably look elsewhere first.',not_happy
id40664,' yes the lobby smells but that is from the subway restaurant next door. yes the carpet in the lobby is hideous. however... the rooms are very clean. you get breakfast with bagels toast croissants and more. you dont get that even in a hotel twice the cost in this city. free wifi free computer in lobby (also not available in expensier hotels) wide screen-tv the staff is so nice and attentive. ask them anything and theyll help you. location location location. even my girlfriend liked it. spend your money on other things than hotels. pal from sweden',not_happy
id40665,' i would recommend this hotel to anyone going on a city break to san fransicso. it is spotlessly clean the rooms are pleasant and it is in what feels like a very safe area; walking to the hotel even late at night did not pose any problems. there is a coffee machine in the room and the lifts are reliable. there is no bar porter or room service so you wil have to cope with your own luggage and to book trips you have to go to the bigger sister hotel up the street. these are minor niggles. there is a nice sportsbar across the street for that night-cap and being in fisherman is wharf the restuarants nearby are in abundance. as the lifts are reliable managing luggage is not a big problem as the airport pick-up is right outside the hotel. not much to fault and plenty to praise. you can even use the internet for free if you cant stay offline for a few days. good for those e-postcards home.',happy
id40666,' stayed here for all-star race. great location if your coming for the races about a -- min drive to the track. room was very clean and beds were soft some might say too soft but i loved it. nice flatscreen tv with hd cable but for some reason the number of channels are limited. breakfast was very good with plenty to eat. bottom line...... we come to charlotte every may for the races and this will be our hotel of choice in the future.',happy
id40667,' we stayed here ----------------- as a family of - in - room and couldnt have been more pleased. the staff was extremely helpful especially courtney! the hotel was in the perfect location for walking from times sq to beyond rockefeller center. the room was clean spacious bright and comfortable. we had a fantastic view of the empire state building! the beds and pillows were extremely comfortable perfect after a long day of walking! the breakfast was good and the service was fast and pleasant. my experience with hgi has always been good but this went beyond what i expected especially for the rate we paid. highly recommend this hotel for anyone!',happy
id40668,' if youre looking for a hotel to stay in el paso texas this is the one! look no further. they have everything you need there. i flew in to el paso to visit family in early february and did not rent a car. the hotel shuttle took me shopping with a - mile radius of the hotel. they staff was friendly and accommodating. the restaurant (breakfast lunch and dinner) had good food at reasonable prices. they even have a bar-lounge there.',happy
id40669,' i recently stayed at this hotel with a friend from out of town. it was wonderful. perfect perfect location. walking distance to just about anything. rooms were wonderful & everything new or so it appeared. staff throughout the hotel were great. very friendly. coffee delivered to the room at your requested time was an added bonus. great selection for breakfast. beds were extremely comfortable. pricing was an added bonus. the only thing i could say negatively is the outside of the hotel is a bit deceiving. once inside you wont regret your decision. enjoy.',happy
id40670,' we stayed at the homestead suites for the austin city limits music festival. this hotel is definitely the best location for the most econimical price. i have paid onwards from $--- for a hotel during the festival which wasnt as convenient for walking-biking to the festival. if you normally look to stay in the lap of luxury pass this one by but if you are looking for cleanliness and convenience try it!',not_happy
id40671,' hotel topaz is a very good hotel. employees were very helpful and made us feel very welcomed. not to mention it is pet friendly so there is no need for dog or cat sitters. it is located near everything you need such as eat out spots drug stores and atm machines which makes it very convenient for whoever stays. rooms are very classy and service is great. i recommend this hotel if your planning a trip to d.c.. thanks hotel topaz for a wonderful experience!!!!',happy
id40672,' a last minute trip landed me in san francisco with no hotel reservation on a saturday night. it was about -am and i tried all of the bargain places but they were too expensive and many were booked. i just happened by the argonaut and decided to call. they gave me a better rate than the holiday inn! and took me in last minute and made me feel super comfy. ive stayed at the drake the w and many other pricey sf hotels. i will never stay anywhere else. it has a great location is all brand new a nice gym and excellent service and staff. i liked the nautical theme thought it was well executed and neat. some older or more conservative guests may not like it as much but it beats the generic hotel decor hands down. try it!',happy
id40673,' we were booked at the tremont by johns hopkins medical center and really had no expectations of what we would find. it turned into a wonderful stay albeit short stay. the staff is extremely friendly the rooms are very large and the hotel dining was more that satisfactory. what topped the stay off was a tour of the tremont grand conference center -- an old masonic lodge that has been converted into a meeting center. this is truly an exceptional find in the middle of baltimore. highly recommend the tremont both for staying and as a location for meetings.',happy
id40674,' we arrived really late and tired on saturday-evening at ----hrs in the hotellobby with the quick bus (from lax only -- minits). check in was really quick and comfortable. they had a big party in the lobby but we were too tired to attend. i was a bit afraid that the noise would carry through the whole hotel but as soon as we were in the elevators we could not hear a thing from the (loud) music! within - minits we were in our room. the room was very clean and spacious. we fell asleep immediately in the nice and soft beds without having any trouble from the nearby airport or the music in the lobby. the next morning i noticed that we had no robes end the safe wasnt working. because i wanted to have some more information about the parking in the hotel i walked to the guest-service. i first explained about the robes they immediately took care of that. within a few minits my grilfriend had a roommaid at the door bringing us - nice robes and the apologies that they were not there. the safe problem was taken care of by giving me the possibility to put the passports and tickets in a safe-deposit at frontdesk. no extra charges for that. guest service took all the time to explain about the parking ($-- a day which is a normal price in lax area i understand) and the entree of the parking garage was directly at the lobby so it was easy in and out in the hotel-parking. friendly raul was very helpfull to al my questions. he even gave me a map and pointed me out what the perfect route was to do some sightseeing on our own. we followed his intructions and had a great time in la! the pre-booking price for a room was only $-- via our travel-agent and that really was a bargain. internet in the rooms was not free but the lobby and the restaurant area had a perfect wifi-connection. and the lobby was so spacious that you could easily find a nice and perfect spot for some internet-activities. so if you are looking for a good clean spacious hotelroom westin lax is a right choice!',happy
id40675,' never having great expectations for large chain hotels my husband i were blown away by the small touches that made the park hyatt chicago feel more like an elegant boutique experience. comfortable but high tech rooms superb and innovative restaurant (nomi) warm and truly friendly service and bmw limo for in-city transport: we couldnt imagine a better welcome in a large city.',happy
id40676,' we visited the river inn for the night of july -th. the hotel itself is clean and well-kept. the rooms are pretty and spacious with a full complete kitchen. the staff seems overeorked and annoyed by clients but not really rude or mean. overall its a pleasent experience. but there were two problems the first was the lack of parking. there was absolutley no self-parking so anyone who has a car is required to use valet. but the catch is there is really not a valet either just the front desk clerk. he will park your car and bring it up when he gets a chance and all for the price of $-- a day!! be prepared to pay a large sum for parking if you will be visiting the river inn. secondly this hotel is quite difficult to find so be sure to get a map because roads are often closed especially on the july -th.',not_happy
id40677,' top rate hotel and the location is ideal. you can walk to the capital and are literally on campus at the university of texas. however it is expensive. we booked on hotwire and got a great deal otherwise we would have not chosen this hotel. it is designed as a conference center the rooms are great lots of ammenities. one of our travelers went down to the bar in the evening she said it was noisy which was a negative because she was looking for a place to relax after a long day but it did have french wine. been to austin many times but would not stay again prefer a better value for the money.',not_happy
id40678,' my husband and i stayed at this location for the second time this june. since he is a frequent traveler he gets free-room certificates from rri regularly. we were very b-c we were able to use them for the nyc rri. (it takes two vouchers for this location since it is higher priced than the average rri.) we were not disappointed this stay. our room was large enough to accomodate us. the air conditioning worked great and the flat screen tv and ipod doc are nice to come back to after a long day of walking the city. we are anxious to stay here every year we travel to nyc for our anniversary.',happy
id40679,' as most other reviewers mentioned the place is dark. not just the inside but the outside of the hotel is also dimly lit. there are doorman out front around the clock though. when you walk in you are assaulted by a musty smell that i beleive comes from the fountain. we walked around lost until we finally stopped a guest and asked them where the front desk was. you must go upstairs to check in. as in most hotels ive stayed in the front desk staff seemed unfriendly and unwelcoming. the rooms are different in decor but nothing as sheik and fancy as the website for this hotel would have you beleive. the bed and linens were comfortable but the rooms were far from the slightest bit sound proof. we could here a couple in the room next to us as well as people in the hallway. the distance to the river-walk entrance is very close. out the front door and to the left approximately -- feet. you have to use expensive parking garages or allow the hotel valets to park your car. if i were to go again id select a different hotel.',not_happy
id40680,' fairly basic but very helpful staff and a welcome if not basic breakfast in the morning. we found the room too warm but the upside was plenty of hot water.',not_happy
id40681,' this was my first stay at the warwick in new york city. my wife has stayed here with her girlfriends previously. i was very impressed with the reasonably sized room as we have too-often tried to save a few dollars and found the rooms too small to move around in. not so for the warwick. along with the room size was it is super cleanliness. the bathroom was fresh clean and roomy as well. wifi while not free worked great over our two days. i was extremely pleased with this facility.',happy
id40682,' the price is lower at this location because it is in an industrial area next to the border. lots of tractor trailers hanging out nearby. the rooms are decent size for a normal hotel. but they are a little deceiving as this location calls itself comfort suites. the rooms are generally clean. the rooms seem to be only slightly larger than a standard room elsewhere. *** one important caution: they advertise free internet in the rooms but the service is very poor! it is slower than dial-up and most of the time the pages will nto even load. when we complained about this they acknowledged it was a problem. as they are not in a cable service area they rely on satellite for internet and it is not reliable at all. if you are into the heavy fattening breakfasts theirs is ample. but they close it very early so dont be late!!! also be prepared to hear the cleaning crew making enough noise to wake up the devil at around -am! in conclusion the place is a very decent value if you happen to be needing a place in the industrial zone by the border and dont need internet!',not_happy
id40683,' stayed at this hotel last month and was very impressed by the room service and ambiance. desk clerks were wonderful. breakfast is free but limited. free wifi. unfortunately i arrived the night after the big ga-fl football game and my room was not very clean. i think this is not indicative of their standards and they made things right. hotel can be difficult to find at night. need to use the airport service road.',happy
id40684,' my husband and i stayed here for one night on ---- because we redeemed our marriott points so it was free. the location is great - right off of michigan avenue - if you are here for shopping it is a great place to be. the hotel is very large and very busy - tons of people in the lobby and we were told the hotel was at full capacity. check-in was not a problem. our room was a king size with a view of the city. the room itself was a good size but the interior was outdated and a little worn. the weirdest thing was that the bed wasnt the standard marriott bed is always so comfortable - the mattress was hard and and there was no duvet just a thin blanket over sheets. kinda odd. i have stayed at a lot of courtyards and it seems like a lot of times there is a trade-off between a great location and a great room. for instance not that long ago i stayed at a courtyard in new jersey for work and it was the best looking hotel - newly updated rooms super clean and the great beds. sometimes i think consistency is a problem. not sure wed stay here again - there are so many hotels right there at the mag mile that im sure you could find better. but it was free for us and overall the hotel was fine - just nothing spectacular.',not_happy
id40685,' on ---------- i stayed for one night at the knickerbocker . the lobby was rather unimpressive. you walk in and there is a decent sized bar on the right and to the left there was a small check in area that could fit about two to three receptionists and a set of elevators. there were no noteworthy decorations in the lobby. my wife and i had a standard room with a king size bed. the room was by far the smallest hotel room that i have ever stayed in. there was a bed nightstand tv cabinet and a small desk. the decorations and the bedding were modern but the carpet was old. i had went to turn on the air conditioning because even though it was october it was in the -- is and warm in the room and it did not work. i called the front desk and was told that they had switched over to heat. i have never been to a hotel where you could either get heat or ac but not both. the bathroom was very small and dated. to get into the shower i had to walk into the bathroom and close the door because the open door blocked the entry to the shower. the vinyl on the floor was old and the fixture in the sink and bath were very dated. i cant comment on the service because i did not use it. when i checked out the tv checkout did not work and i had to go down and wait in line at the front desk. overall for the price paid for this hotel it is not worth it. the only positive of the hotel is its location. i live in the north chicago suburbs and have been to multiple downtown hotels and would never stay at the knickerbocker again unless the price was dramatically reduced by --+%. there are many nicer hotels that you can stay at for the same price.',not_happy
id40686,' we stayed the june ---. although there was a slight mix-up at check in the front desk soon remedied it and upgraded us in recognition of our platinum marriott status. we had a lovely suite with an outstanding view. concierge was wonderful. hotel very responsive to my request for extra towels. recommendations for dining were spot on. we loved the location and enjoyed the walk through yerba buena gardens the san francisco moma and the wonderful pool at this location. btw if you are looking for a marriott in downtown sf and you have children you might as well listen and book here...no other location seems to have an indoor pool which youll need in sf. kids like to have a pool on vacation:)',happy
id40687,' this hotel is fine if you know what to expect. despite what the pictures (and lobby) might leave you to believe this is not an elegant hotel. it is an old hotel. by old im guessing ----s. the paint is peeling the bathrooms are small and have tile. they have sinks and toilets that look like they are from the ----s. the rooms are small. most of the rooms seem to have queen sized beds because a king size bed would not fit. if you are looking for a place with some personality this hotel fits the bill. just keep in mind that it is on the fringe of the riverwalk (--- minute walk) and that the area immediately surrounding the hotel is shady at best (check cashing ticket scalpers dangerous looking dive bars and tattoo parlors surround the hotel). i am also going to spank the wyndham for sticking a needle in the eye of patrons: charging for internet ($---day) and parking ($---day). there is an unattended lot across the street that allows you to park for $ --day (cash only and no receipts). fyi: i used priceline on this hotel. i paid less than --- of the published rate. had i paid the full rate i would likely have been disappointed.',not_happy
id40688,' i took my parents for a break in may and stayed here. we had a lovely room with - double beds looking out to alcatraz. location could not be better everything is within walking distance- pier -- restaurants shops cable cars street cars bus tour pick up points ect. the staff at the hotel were really helpful the breakfast is fine yes it was difficult to get a table at the weekend- so i would get up early if this is important but worst case you can always take it back to your room on the trays provided. the room was really spacious and kept very clean. i would definately stay here agin when i return to san francisco. we did did several of the hop on- off bus tours which were really good alcatraz was unmissable and we also went to yosemite for the day- it was a really long journey but it is just spectacular.',happy
id40689,' the best western hospitality house has only suites - so ideal for family groups or for travelling with friends. we were five friends on a new york hen party and stayed in a two bedroom apartment with its own fully equipped kitchen although we only used the fridge! the price of the accommodation - which between five of us was extremely reasonable - included continental style breakfast with plenty of choice. the hotel is in a good location within walking distance to saks bloomingdales and central park in one direction and times square and macy is in the other direction. the staff were friendly and helpful. would definitely go back.',happy
id40690,' we stayed here while we were in town for a wine tasting. the hotel staff and valet were very friendly upon arrival and throughout our stay. we frequented the hotel bar (sam bar) twice during our stay and excellent service and surprisingly delicious food! the room itself was very nice. the bed was super comfy and the bathroom-shower was very spacious. the only downside was the price to valet a car overnight was $--.',happy
id40691,' stayed for - days here; previous experiences in midtown and tribeca grand and this was substantially cheaper though admittedly the tg was far superior; executive room was decent size for ny though a standard may have been on the small side. amenities in room were fine. in a good area within easy distance of many subways and walking if you prefer. the restaurant food was very good; mainly italian so pasta dishes were very good as you would expect; breakfast was also good and not overly expensive for a hotel though on the - occasions i had it there was hardly anyone else there. the staff were generally very efficient and friendly and for what i paid i would not really have any criticism. for those who use the gym it was in the basement - small but adequate and there was never anyone else there when i went down. very lively after about - and this can go on until late so it can get a bit noisy but i did not find it intrusive. for the price i would use again.',happy
id40692,' came here to stay over the weekend during a business trip...i was with the service provided and the clean rooms...lots of hollywood attractions nearby that are convenient and accessible...transportation was easy from this location and is one good reason why i will stay here again when im in the area....not to mention prices were cheaper than the competition without sacrificing quality..',happy
id40693,' stayrd here for - nights at the start of a world tour and were not dissapointed. the check in team were friendly and all the staff helpful during our stay with good helpful advice on activities and making our plans easier. room was one of the mid range ones and in good order as youd expect in an american hotel - overall well pleased with it and good views over the city. tip - if youre booking aim to get a room as high up the tower as your budget allows as the views are outstanding. the location is - minutes from times square and the hotel fronts onto broadway with lots of cool delis for brekkie and lunch etc so its not a problem if your saty is room only all in all a great hotel - would not hesitate in recomendation to anyone. the price is high but then again so is every hotel in midtown - so we figured may as well ahve a good one ! ps - beds and pillows amazing !',happy
id40694,' on the plus side-very friendly pleasant staff; thought they had an effective confererence site and excellent food even gift shop clerk was pleasant; the bed was comfortable; decent fitness center & spa. also had a great room rate (internet special). on the minus side-room was dusty-felt unclean and bath area needed to be cleaned much better-too many hairs that werent mine on the floor and near the shower. site has potential to be top notch but instead feels worn-old. walking around the grounds at night on one is own is creepy with too many dark pathways between the fitness center-spa area and rooms-felt unsafe on my own walking the grounds at night. if hotel room cleanliness-quality matched the great attitude its staff already has would have ranked it much higher.',not_happy
id40695,' ive already stayed at this hotel twice early in -- while covering the oscars for a brazilian network and in august of the same year when i came looking for an apartment to move to la; now my parents are staying there while visiting me. the hotel has a cool and relaxed atmosphere great pricing and very comfortable rooms. the staff is polite and helpful especially the man who runs the gift shop who has given me tips on the area and helped me pick a cell phone carrier when i moved to the u.s. overall i would definitely reccomend this hotel.',happy
id40696,' this marriott property is right within the airport (iah) and is connected via a people mover train to all of the terminals; could not be easier to get in and out. the hotel is very nice rooms have all of the amenities youd expect. internet is available for a fee in room (wired and wireless). the restaurant-lounge on the top floor has revolving views. recommend.',happy
id40697,' very good hotel. the first good impression wen you arrive to this hotel is the big warm chocolate chip cookie. the bed on the room was wonderful great comfortable. the hotel in general is very clean as the room too. if you ask on the airport in the ground transportation island one shuttle passing for you and get to the hotel free also the hotel provide free ground transportation from-to downtown airport and train south station. the hotel have wifi on your room but need to pay -- usd per day but if you dont want to pay can use the business center or with your own laptop on the lobby free. au bon pain located on the hotel provide good food and you can eat this on your room or in the lobby table.',happy
id40698,' i am not happy! the fitness center is cramped and crowded no coffee in the room. they sent me an invitation to be part of the by invitation program promising upgrades and free internet. i accepted. after several stays they sent me an email saying i was eligible for an upgrade to a suite. i called the number and asked to use the upgrade for my stay in april. transfered - times a total of -- minutes on hold then told that i was not eligible for the promised upgrade because it was going to be charged to a company. but when i checked out by email they charged the stay to me and did not give me free internet. another -- min on hold and they agreed to charge to my company but did not give me the free internet. these people do not know how to do customer service.',not_happy
id40699,' having staying in hotels a lot for business thought it might have been a good idea to travel to new york with my daughter and try something different. the cheslea pines inn is quite different from the hilton is the hyatt is and the holiday inn is. i guess the big difference is the atmosphere from the moment you walk in you feel welcome and that feeling stays thoughout the duration of the stay. there is always a friendly word or hello from the staff. the location is perfect just --- meter or so from the subway and the streetnoice was ok always bearing in mind the fact that you are in new york. if you have to find a minus it is hard to find and for me and for my daughter as well there were none and we would return to the chelsea pines inn tomorrow if we could. with many thanks to the staff and management jan antwerp belgium',happy
id40700,' hotel monaco was a good bargain and located close to the sold out conference hotel. the location is central and the staff were extremely friendly and helpful. the hour attracted an interesting mix of customers who seemed to be enjoying themselves. i am familiar with kimpton hotels but not the monaco line. that being said the somewhat scruffy furnishings and cluttered closet (with items to buy) and tv armoire (also with many items to buy) surprised me and thus it is a step down from the big name luxury hotels. the walls are thin and if you have neighbors with loud voices you will hear much of their conversation. the restaurant is amazing with attentive but not overbearing service and wonderful flavors; i highly suggest dinner if you have the funds. with the right price i would recommend this place to a friend; at full cost i am not so sure.',happy
id40701,' my husband and i stayed in a bunkbed room (hey it was the cheapest rate for a room that sleeps two people $---cad) for two nights. yes the room was small in square footage but we were only there to sleep anyways and the way it was all set up was very functional. the room had bunkbeds that were quite comfortable and large enough for two average sized adults to sleep comfortably in. the front desk staff were friendly and attentive. we called for extra pillows and we had then within - minutes. the room also had a sink clothes hanging rack and a small desk. our room was #--- and we werent facing the street; it was quiet and other than doors opening in the hallway now and then we didnt hear anything. the room was quite warm so we kept the window open during the day and used the a-c at night. (new york climate control in buildings in general seems to run on the warm side.) the four shared bathrooms were directly across from our room (there is four per floor) and we never had to wait to use them. the staff clean the bathrooms at least twice a day and they were spotless as was our room. bathrooms - and - are a bit smaller than - and - fyi. check them all out if you can & there is neat artwork in #- and in all the hallways. the hotel has a rooftop patio with some chairs to sit and was a peaceful place to go and sit at night. the hotel decor is very hip and modern and they pipe music throughout even in the shared bathrooms! the hotel seemed to be popular with travellers from europe which is great as they are a friendly bunch. they have a concierge service that seemed friendly and willing to help you find your way around the city. we didnt use them but there seemed to be a line of people in the mornings. they also have a storage room for your luggage if youre leaving-arriving early or late. my only small very minor irk was we had to wait a long time for the elevators it seemed especially during high traffic times in the morning. i suppose it cant be helped as there is only - elevators for a -- floor hotel. all in all we definitely enjoyed our stay and you cant beat the location. it is a short jaunt to the subway and there was a plethora of places to eat nearby. we particularly enjoyed the sushi place a few doors down ( tanaka ) and the bagel-breakfast shops around the corner ( ess-a-bagel and pax ). we didnt realize until the day we were leaving there is whole bunch more stuff just east of the hotel on -nd. we felt completely safe in the neighbourhood even at night. if youre taking the subway from jfk to this hotel give yourself one hour to get there. i would highly recommend this hotel to anyone trying to save a few bucks during their new york city experience.',happy
id40702,' --room suite two tvs. clean well arranged. non-smoking facility. excellent extensive buffet breakfast including a made-to-order omelet. free evening snack(manager is reception): includes taco chips salsa and cheese pretzels soft drinks included. al',happy
id40703,' this is the third time i have stayed at this hotel. each time it has been a pleasure. always clean friendly and comfortable. the cookies are great too! they have little grab bags for those who dont have time to get breakfast and these are available at all times. they have free shuttle to the airport though we didnt use this. would stay here again.',happy
id40704,' after a few days at the larger downtown hyatt we moved here for the rest of our vacation. very different experience. this hotel does not have the hustle and bustle of the bigger hotel but that was quite fine with us. front desk staff were delightful and cordial. rooms are nicely appointed and well kept by housekeeping staff. we preferred the on-sight einstein bagel shop for breakfast and morning latte is but no problem you can charge back to your room. be prepared for a cool steady breeze at the pool but it sure doesnt slow anyone down. three water slides make it fun for kids and staff keeps the area neat and orderly. we enjoyed getting smores kits from the pool bar and making them in the evenings on the open fire before enjoying the fireworks from sea world each night. this is a busy place but you dont really feel it. it is large enough to accommodate meetings business but intimate enough to feel like a good leisure place to relax. we enjoyed it very much.',happy
id40705,' the location is ok nothing special but it is easy to access boston by the subway and cheap too. there is a shuttle bus from the airport which will save you a taxi ride and a few dollars. the breakfast was good although the dining area got busy. the staff were welcoming and incredibly helpful. we had a great stay and would not hesitate to use it again. at the time of our stay there was work going on to update the hotel this didnt spoil our stay and i am sure it will only improve the hotel for the future.',happy
id40706,' from beginning to end i had a great stay at the sheraton gateway. i had a great room on the --th floor which was suprisingly quiet even though i was close to lax. check in was very quick and the restaurant downstairs had a great breakfast buffet and i liked the fact that this hotel wasnt super busy and not too quiet either it was good setting. room service was always quick and all the workers were very polite. the shuttle runs non stop so getting a ride to and from the airport is very convenient. the only thing i can agree with some other reviews is that it looks a little outdated in some parts so a minor facelift would be good for that place. aside from that i would definitely stay here again especially for business!',happy
id40707,' we stayed at the harborside over memorial day weekend. our room was a smallish city-view room with a queen size bed that was very comfortable. the walls were exposed brick and we had two pretty large windows overlooking the back side of the hotel (on a street not an alley). the room was well furnished and attractive. the room was clean and while not large had enough storage space for our stuff. it was a great base for exploration of central boston on foot right near the acquarium (and at the acquarium stop on the t.) the best thing was the price which was much lower than that for other nearby hotels. this is not a full service hotel. there is no room service. i dont grade down for that because you know that going in. you dont have gyms or swimming pools. there is wi-fi free to guests in all the rooms and two computers for guest use downstairs. there is no parking. if you have a car they have a deal with a parking lot a block and one half away. it might be wise to drop off your luggage then park your car. there is no bellboy service. i do mark it down a little for not having any sort of continental breakfast. there really are no breakfast spots in the neighborhood open on weekends (this is largely a financial district) other than at the long wharf marriot a block away and that is expensive. i found the front desk staff to be friendly and helpful especially with restaurant recommendations -- they knew the best places and because the hotel doesnt have its own they didnt feel pressured to recommend eating in-house. i highly recommend this place unless you want to spend -x the price for bell service and a coffee shop for breakfast. even if you eat at the marriott you will save several hundred dollars per night staying at the harborside.',happy
id40708,' ---% customer service perfect location near metro restaurants etc nice comfortable room. felt like a queen here. really worth it',happy
id40709,' my partner and i stayed here from the --th jan for a week. it was a perfect place to stay! the only drawback was on the last day they stored our luggage and when we went to get them to go to the airport they said this service is free however a gratuatary tip is often given all her did was carry my case down one flight of stairs (- in total) and then made to feel uncomfortable when we were resting in the lobby afterwards and as we left. anyway dont let that put you off... ...the hotel is in a perfect location for times square central park -th avenue bloomingdales macy is and the main sights! times square was only a -- minute walk and that was walking slowly. walking up -th ave to central park was about -- minutes or about - hours if you stop in the shops. metlife building is litterally accross the road where you can get to grand central or if you go out of the main door of the hotel straight accross the road is a tiny entrance to grand central!! you would nt notice it unless you where next to it. the room was clean and a good size. with a nice plasma hd tv but when in new york do you spend it in the room?? the only time we did was to recharge batteries on the camara and legs. the maids were friendly and always said hello and reception staff were pleasent so i do not know what other people are on about! ask for a high floor then you get better views. we had a view of the rockerfella.',happy
id40710,' awesome hotel! the rates were great. this location is near many great restaurants within walking distance. the service was great and the rooms are modern and very clean.',happy
id40711,' we were in town for one night to pick up a car from a local dealer. we arrived late and went straight to the hotel. the front desk clerk was nice and we checked in without a problem. on the way up to the room i noticed that everything was very outdated. it appears that the hotel was remodeled in the -- is and nothing has been changed since that time. there are only - elevators to reach the rooms on the upper floors and one was closed because someone had gotten sick and no one cleaned it until after -- the next morning. the room was ok but again it was outdated and lacked the extra decorations and comfort you expect in a - star hotel. the beds were clean but very hard. watch out for extra charges at this hotel as everything has an extra charge. local phone calls were a dollar which we found out after ordering a pizza. they had hot bottles of water in the room for $- each. who wants to pay that much for hot water? the rooms do not have a fridge or microwave. again no extras just a bare bones room. the pool was clean but it is in the lobby beside the resturant so people eating dinner are watching you swim. the restaurant was ok at breakfast but very expensive. overall this hotel is ok but it definitely shouldnt have a - star rating. - --- star would be more appropriate for this hotel.',not_happy
id40712,' i stay at a lot of hotels with work mostly in the hilton family. when i have the rare chance to travel with my family i have high expectations. i must say this is the first time ive written a review and am doing so because i thought that the service was absolutely exceptional. when we first checked in concierge extraordinaire david richardson checked us in like we were the only guests in the hotel. he remembered my name throughout our stay. excellent service. we also had a maintenance issue with our car. jim in property operations provided awesome service and gave us great advice. he couldnt have been friendlier or more helpful. his service actually prompted me writing this. in addition to the service the pool was awesome. my son (- yrs old) and i spent - hours playing in the waterfall water slide (super fast) and lazy river. amazing time. pool side food was really good too. i rank the hotel ----- and recommend this for a family looking for a getaway. probably would be a great place for a conference too.',happy
id40713,' got a great rate at conrad hilton. arrived in indianapolis to watch the colts. fantastic hotel experience from the valet parking to early check in. we could not have asked for a better experience and this was likely the very best hotel experience that we have had in indianapolis. a grade of a plus to all employees.',happy
id40714,' this hotel has a good location and nice lobby but the rooms are so small. with two people and two suitcases it was hard to walk around. to get to the bathroom i had to walk on top of my suitcase. the room was old and dated. the bed was called a queen but it was more like a double. the hotel also charged to leave your suitcases for a few hours after checkout which i thought was unnessary. the location is convenient for sightseeing throughout the city. if your major focus are broadway plays i would stay closer to times square.',not_happy
id40715,' in the heart of chinatown and close to north beach. we walked everywhere. wonderful restaurants in north beach especially the bocce cafe (the old spaghetti factory). delicious and reasonable! great bars nearby. we especially loved citylights bookstore right down the corner. such a great city atmosphere in this area! room very cozy and super clean...good coffee with real cups. staff was friendly and helpful. we were upgraded as our room was not ready. this impressed us! we wouldnt stay anywhere else in san francisco. also within walking distance to beach blanket babylon...the best show in the city. royal pacific is the place!',happy
id40716,' i stayed for - nights in the business area of the hotel. the room was clean and nicely maintained daily. all contacts with the staff were pleasant and we were always kindly greeted when returning or were asked if we needed a cab when departing. there are a couple close stations for the metro. a cvs walgreens and starbucks are all very close. they are either at the corner around the corner or at the end of the block and across the street. tons of restaurants. dc cupcakes is a pleasant mile walk into georgetown. i wish wi-fi had been free. i also did not see an onsite restaurant which wouldve been nice. the coffee in the room left quite a bit to be desired. i also wish there would be been a fridge in the room. be aware stores charge - cents for a bag. the hotel business center charges for computer use and copies so we had to wait to check in at the airport.',happy
id40717,' i had the pleasure of staying at the curtis last weekend and was surprised by how great it was. the decor is really unique and the atmosphere fun. there is little touches all around the hotel that just make you giggle like a kid. my personal favorite had to be the voices in the elevator. nothing like hearing rocky balboa announcing your floor number! the location does not get any better either just right across the street from the performing arts center. if youre looking for a truly unique-boutique hotel that offers a one-of-a-kind experience and you like to have something called... fun please make the curtis your top pick when you come to denver. ps - the cookies they give you at check in are so delicious!',happy
id40718,' we chose this hotel based on our airlines reward program and were very . the location is excellent. it is in a quiet area of town yet it is reasonably close to everything if you have a car. the staff was very pleasant the restaurant was good and the pool area was a big hit. the room was a bit small but really nothing to complain about. the marina setting was very peaceful. it worked well for my families needs.',happy
id40719,' hyatt -- lex has managed to crack the code in terms of offering an end to end superior new york hotel experience. the concept here is a bit unique - a big brand name but a boutique format with just --ish rooms per floor with incredibly attentive and friendly staff. rooms are new and nicely furnished and on the larger size by new york standards. great tvs coffee maker fridge. high speed wireless. outside noise is minimal (but the higher up you are the better) and interior noise is non-existant. the hotel resaurant (lexington brass) is solid. the lounge on the -nd (-rd?) floor is very nicely done - small but workable fitness room. the lobby is small - very clean lines-minimalist decor. great mid-town location with easy access to grand central shopping on -th ave roc center - and if you dont mind a -- or so min wall theatre district-times square. the most impressive aspect of the hotel however is the staff - personable friendly go out of their way to help and make a connection (if you need something just find carlos - most friendly competent helpful guy). such a far cry from so many hotels (in and outside of nyc) who just run on the script-auto-pilot. and the rest of the team are as on the ball as this exceptional front desk team. whenever i am in nyc this is my first port of call!',happy
id40720,' a typical if underwhelming springhill suites. there is some conflict of identity for this property as it is both a springhill and residence. we drove around a while trying to figure out where it was at not the best marking. we used this hotel for a single night and attended a concert nearby. the hotel was loaded with noisy partiers but i guess that is to be expected. our room was pretty clean but there was hair in the tub and shower walls. breakfast was a typical boxed fare with hot eggs supposed to be there but the attendant couldnt keep up.',not_happy
id40721,' my sister granddaughter and i stayed for - nights. the rooms were spotless breakfast great. the hotel was in a fantastic location close to all the sights. staff were so helpful and always to assist in everything we asked for. lana was especially helpful assisted us continually and always with a smile on her face! we had a very enjoyable stay and would recommend this hotel. from the aussie ladies in room ---.',happy
id40722,' stayed on a corporate rate for business. i was impressed with everything the hotel had to offer especially the pool. the crowd was a little old for my tast - looked like a lot of bankers. i did enjoy watching the working girls pick up on them in the lobby bar.',happy
id40723,' we had an incredible time during our stay there were some initial problems when we checked in with the room selection but the staff was more than willing to move us twice in fact to ensure we were satisfied. the entire staff was extremely helpful and the next morning remembered us by name and wanted to be sure we enjoyed our stay. also excellent location to a number of great restaurants in the area and also the epicentre for the evening is activities. will definitely be returning!',happy
id40724,' the location is great and walkable to downtown indianapolis. service upon check in was great. our first (and only) nights sleep was awful. our room (---) was above the hotel pool which is open - am - -- pm. we were disturbed multiple times through the evening and then starting at - am. hotel staff was unable unwilling or possibly unconcerned to move us to another room. this was a bit surprising given the warm welcome upon arrival. for the first time i checked out of a hotel early due to the sleep quality and unresponsiveness of the hotel. we found the courtyard near the airport has much quieter rooms.',not_happy
id40725,' we stayed at the hyatt to visit a friend at northwestern hosp. it was nice. the hotel room was ok we asked for a double double but they only had king bedded rooms. they were kind enough to provide a port a crib. the hotel does seem a bit dated and dark and getting around with a stroller is a challenge. i cannot imagine navigating this place with a wheelchair. the room was very nice.....spacious room floor to ceiling window but the view was of the office builings next door. we paid such a low rate i will not complain about our view and will hope that the business traveler paying a rack rate of $--- will see something other than concrete and dirt. the bed was so comfortable soft and the sheets were nice. bathroom ammenities were nice very fragrant....i felt the need to take - showers in less that -- hours since the stuff was so nice. check in.....little tip check the line in the west tower first i learned that on here and it was quick to check in. fridge.....mini bar is a joke and yes they will hit you if you remove their stuff and cool your own....and try to find anything but the mini bar at -am in the hotel. one great thing about this hotel is the location for tourist things to do....you can walk to millenium park walk to the boat rides walk to michican avenue attractions and so many other things. would we stay here again? if the rate were right. during tourist season or for a weekend no more that $--- per night. as for business travel to this hotel....good if you need to be near loop and-or michigan avenue. if you are visting illinois center (not the government one the office building) it is great since it is attached.',not_happy
id40726,' my husband and i stayed at the moore for - nights-- days beginning on september --th. the main purpose of our visit was to see a concert at the paramount theatre but we decided to add a couple of extra days to see seattle. we found the hotel to be a great location to everything that downtown seattle has to offer. our room was a good size clean and comfortable. pike is market shopping and restaurants are all close by. it is true that the hotel does not have the frills of other downtown hotels but as far as im concerned getting some fluffier towels and free shampoo-conditioner is not worth an additional $---+ usd-night. suggestions: woodland park zoo (fantastic and worth the -- minute bus drive out of downtown); anthony is pier -- (excellent seafood restaurant on the waterfront) enjoy your stay at the moore!',happy
id40727,' gracious and welcoming front desk service from andrea. asian style rooms modern walk in shower. best hotel i have stayed in in dc and will be back.',happy
id40728,' the inn was very well sitatuated in a nice quite area just across from balboa park. it was well run with some good additional features like the patio deck which all vistors could use. it is a short walk from several good restaurants and bars in the hillcrest district.',happy
id40729,' very clean small room with king size bed but did not feel claustrophobic at all. flat screen tv and ethernet connection to the internet which was free. i was on the --th floor so there was no wi-fi service at the higher floors. only downside was a confusing password protocol but not anything to get upset about. check in was pleasant and everyone that i dealt with on check in and check out was very friendly and helpful. im from the mid west and this was my first trip to nyc so was preparing for a little abruptness but never encountered any. heck after reading some other reviews on tripadvisor i felt as if i stumbled onto mayberry. one evening i had to go to a corner store for some over the counter medicine and felt safe walking by myself. also breakfast was included but walked down sullivan st. and found a small place. little italy and greenwich village are within easy walking distance and a subway stop in nearby to take one uptown. on the last day i needed to print out my boarding pass and a gentleman was surfing the web on one of the lobby is computers and the desk clerk politely asked him step aside so that i might quickly print out my boarding pass. very thoughtful of her and thanks whoever you are. one downside when i was there it was mothers day weekend and tunnel traffic runs on watts st.. otherwise i would definitely go back again.',happy
id40730,' the main attraction of this hotel was the balcony over looking the river walk . balcony?? it is more like a ledge. with - chairs there is no room to even move. with a slight fear of height is i couldnt even step out onto it. the view is actually of the street and surrounding buildings with a slight view of the river . certainly not overlooking a populated area of the river walk. if walking a distance is a problem for anyone it is quite a hike to the populated areas of the river walk. the rate was good but would not stay there again.',not_happy
id40731,' the hotel was in a great location and the amenties were nice..... but the only complaint was the crazy smell in the lobby area. i couldnt figure out want it was. was it some fish dish from foleys fish-- or some kind of bizarre curry blend room deoderizer? i almost gagged everything i had to walk thru the lobby. other than the smell it was nice. the linens were fantastic. the decor was very warm and masculine. had a boutique feel compared to the marriott marquis. recommend it.',happy
id40732,' stayed two nights at the drury. it was my first experience at a hotel of this chain and i was suitably impressed! the room was clean large and spacious and also overlooked the riverwalk as had been promised. there is also a great steakhouse located in the hotel building at riverwalk level easily accessible by elevator. all of the staff members i encountered were friendly and looked professional. i did hear some of the construction sounds in the morning but from my room it was not that bad. the hotel had warned me in advance via e-mail so it was not a surprise. breakfast was good even though the area was crowded (which probably was due to the large number of evacuees in the area due to hurricane ike) and i enjoyed the free drinks and snacks every evening. this building is also very secure which impressed me. one needs a key card to access either the front door or the elevator from riverwalk level at all times. overall i think this is an excellent hotel and it definitely hooked me on the drury line!',happy
id40733,' we had a two roomed suite for two adults and three children which was a decent size. the rooms were spottlessly clean. the staff were both friendly and helpful. great location and breakfasts were reasonable. we would return without hesitation.',happy
id40734,' all attitude and design above all. unfortunately this precludes almost anything one would actually require from a real hotel or a genuinely trained staff. neither of which this over-designed trying too hard place is in the hands of true amateurs.',not_happy
id40735,' we stayed at the w lakeshore for our anniversary and booked their version of a romance package (champagne-chocolates-goody bag-late check out) upon arriving at the hotel the valet who assisted us certainly did not make us aware of the $-- parking charge nor did the front desk agent who checked us in. i will admit that as a guest we have due diligence to make ourselves aware of that cost but as a former front office manager of another hotel i certainly ensured that my staff would confirm guests had a vehicle parked and that the guest was aware of the charge. regardless at check in we were handed our goody bag. five minutes after we arrived to our room the chocolates arrived and five hours later we had to ask about our champagne. whiskey sky was overpriced. wave was great for people watching - though we felt ignored in the afternoon. and then there was the afternoon manager i can only assume - as it was sometimes hard to determine who was an employee and who was not. - who was flitting about the lobby smacking her gum certainly not saying hello to her guests. the room itself was very sexy - dark romantic comfortable. bathroom needed some minor maintanence - one tile on the floor was very loose with broken grout. wallpaper near the door starting to curl stand for the sink needs to be restained and sealed as it is starting to show some wear. minor stuff but things that do need to be attended to. no coffee maker in the room so if you care to have the morning cup ojoe and dont want to pay the super high room service charge go down to the lobby - another thing that the front desk agent did not disclose. bottom line - the stay was nice for us to just get away and celebrate our anniversary - however this probably would not be my first choice. i am indifferent about the experience mostly because of the indifference from the staff.',not_happy
id40736,' my best friend and i went to nyc in august last year and spent - weeks at hotel beacon. we booked the - bedroom - double bed room. the room was huge very clean and we had a great view. our room had a coffee machine which was re-stocked with coffee pods and creamer every day by the cleaning staff. there is also a great restaurant next door the owner was very nice and makes an effort to greet his customers (and remembers the ones who go back multiple times like us!). my only complaints: -. (i dont know if this was an issue with our room only) - the bathroom didnt have any sort of ventilation so we had to shower with the door open or the whole room would steam up. this wasnt a problem for us and wouldnt really be a problem for a couple but could get awkward if you were staying with your boss on a business trip! -. no complimentary wireless internet - for the amount of money we paid it would have been nice to have access to wifi even if we had to sit in the lobby or something to get it. they have the option of around $-- per day to get wireless in the room or you could go to the computer room which only had - computers in it (and it was always full). overall - a great hotel. the staff were extremely friendly (especially the door men who would happily stand and have a chat while we were waiting for a taxi) the room was lovely and it is in a great spot (walking distance to times square or easy access to the subway for those who dont want to walk). would definitely recommend it to friends and family :)',happy
id40737,' i just finished an incredibly enjoyable and relaxing --night stay at the andaz san diego. upon first arriving the staff impressed me with their friendliness and professionalism. i scored a cheap room through hotwire so i was concerned that id be treated like a peon instead of like royalty but that didnt happen at all. the room was beautiful and luxurious if a little small. there was a great mini-bar complete with some complimentary offerings such as soda juice chips chocolate and a granola bar. the bed was super comfy except the pillows could have been a little firmer. the shower was relaxing. the free wireless was fast and reliable. there was also an ipod dock in the room. the coffee maker yielded just okay coffee but it did the trick. the hotel also had a great little exercise room with a few treadmills elliptical machines and bikes plus a couple of weight machines. each machine had its own television and there were complimentary headphones provided. the machines all seemed very new and in great condition. my boyfriend and i treated ourselves to room service the first night and were floored by how delicious it was. the cheeseburger and mac n cheese especially were exceptional. the $---night for valet service seems pricey but luckily i didnt bring my car. andaz is location makes for a very walkable vacation. i easily got to the zoo balboa park the casbah movie theatres and tons of restaurants and shops on foot. the hotel was exceptionally quiet. i barely even heard other people staying there. overall i would enthusiastically recommend this hotel to friends and would gladly stay there again and would also try other andaz locations.',happy
id40738,' this was my first visit to nyc with friends. the hotel was chosen by a friend. the rate was great for the location and was a beautiful hotel. i had a king room which was more spacious than expected. the bathroom was larger than expected as well. there was a large closet with safe ironing board and iron and umbrella. the room also included a refrigerator and microwave. the honor bar prices were very reasonable and included two complimentary waters. the bed was very comfortable. traffic noise was acceptable. the staff were all very pleasant and helpful. we were really pleased with the concierge for getting us into a restaurant a few hours before dinner. i cant wait to go back. i highly recommend the kimberly hotel.',happy
id40739,' just returned from a four night stay at the barclay intercontinental --- east --th street new york and have had the trip of a life time! we checked in nearly three hours early and were given a room on the -th floor. it had one bed and a view of the entrance to the waldorf. it seemed a bit small as i had checked the rooms online before arriving. it also seemed a bit noisy but i think that is standard in new york. we asked to be changed to a bigger room on a higher floor and were given a two bedded room on the --th floor with a view of the marriot entrance on lexington avenue even although we had only booked the smaller room. the bathroom was ample by uk standards with plenty of storage space for toiletries etc. the curved shower curtain was a bonus as the usual straight ones tend to cling to you when you are having a shower. the hairdryer in the bathroom was quite powerful which was another plus. any toiletries etc that were used were replaced. as usual the mini bar and coffee etc were expensive. the internet via the tv was only $-.---hr or $--.---day. the staff were all friendly but not overly so or intrusive. the concierge and doorman were all friendly helpful and informative. the room was kept spotless and towels were changed sometimes twice a day if they had been used. beds were turned down when we returned at night which was a nice touch. the beds are very comfortable and there is plenty of spare bed linen in the cupboard. the room temperature was perfect as the halls and lifts seemed a bit warm. there is plenty of storage space and hangers. the hotel is in a great location. quiet but close enough to walk to times square etc. the tour bus has a stop round the corner to the left from the main entrance. if you turn right from the main entrance and go the the end of the block grand central station is along to the left. if you turn left from the entrance then take a right there are a couple of nice deli is close by. we asked for a late checkout as we were not being picked up until -.--pm and were given a checkout time of -pm without any problem-additional charge. would recommend the hotel and location to anyone. felt safe walking back from broadway-times square at night. hope to visit again another day!',happy
id40740,' booked here due to location and free parking. three of us stayed three nights and everything was fine. no frills but then again room rate was great the cheapest of the - hotels we stayed at on our trip. room and bathroom were clean and functional. would stay here again.',happy
id40741,' this hotel is perfect for a san francisco vacation! the decor is somewhat dated but all we cared about was that it was cleanquiet and safe.our double queen room was roomy and comfortable. easy walk to fisherman is wharf close to cable car stops and buses. a hidden gem for a reasonable san francisco price.',happy
id40742,' went to philly for an overnight stay with family. hotel was in a quiet safe neighborhood conveniently located within walking distance from many historical sights (independance hall) and restaurants. the hotel was charming. the room was spacious and clean with a large bay window overlooking the neighborhood. found that it was very quiet at night. no outdoor noise like you get in most cities. the included breakfast was ample. parking for the hotel was approx. $-- at a garage down the street.',happy
id40743,' i recently staed at this embassy suites on a business trip. the hotel is very average and in my opinion not very clean. i saw food trays in the hallways on more than one occasion the carpet in the room was dirty and the floor in the breakfast area was dirty despite me getting there before -am (given that i was going to work). additionally i was on the -th floor and was awakened every night by street noise. the location is good if you are on vacation but it is about a mile and a half from the business district (although i did not mind the walk). i dont think i will stay here again.',not_happy
id40744,' we had a great stay. the location and price is right. the hotel is an easy walk to times square with a subway station just down the road. it was $-- for a towncar from laguardia and -- flat fee by cab to jfk. the breakfast is good and free. the room had king size bed and sleeper sofa. i slept on the sofa and it was suprisingly comfortable. we were on the --th floor this was high enough to see over the other building and to dampen the noise from the street. the only negative was the elevator wait time. at peak times you can wait for a few mins before one stops.',happy
id40745,' i had a good experience staying here. the room was nice and the bed was comfy. there was an issue with my sink but they fixed it quickly. i have to agree with some of the other reviewers in that the valet parking is super expensive as is the wifi. if you dont have a car there is not much in walking distance apart from --- restaurants. overall a great stay.',happy
id40746,' we ad a very pleasant stay at the w city center of chicago. the hotel is well situated in the loop and the rooms are comfortable. but the outstanding help of the concierge (eden) worth mentioning. she took care of our restaurant reservations transportations and activities which help made a lot our week-end visit a success. the great service filled for the few shortcoming like that strange looking lobby where you the have impression to transit thru a cruising bar and the absence of coffee machine in the rooms.',happy
id40747,' just returned from a four night stay and had an incredible time. cant fault the hilton..... location great rooms spacious and very clean and staff very helpful. had a room on --rd floor with fab views of the empire state building. our first visit to ny so ther was much to cram in. particularly enjoyed views from the rockefeller building. weather was great which made everything seem even better. would love to go back to ny and would definitely stay at the hilton again.',happy
id40748,' i really liked the location of this hotel and it had a great wine bar bin -- attached to it. although the rooms were comfortable there was only an end table on one side of the bed and we actually had to call down to the front desk for more soap i know that sounds silly buy there was only one bar of soap to share between sink and shower it will shrink very quickly. also the house keeper wasnt to keen on giving fresh towels. but overall we had a great time in chicago.',happy
id40749,' saw reviews and was very excited to go to the drake. positives: good location quick check in easy check out. negative: * very expensive (paid $--- for - nights) *thin walls - you can hear other people is showers people in their bathrooms *our room was next to the storage room - so we constantly heard a door open and shut *our room was very small- i have had a bigger room at a best western or a marriott *misleading information on their website- their website says they have the internet but when you log on you find out that they charge $-- to your room (who charges for the internet). *can only use the gym for a fee- again who charges for a gym *none of the hotel staff spoke to us',not_happy
id40750,' this is a nice hotel there is some renovation going on much needed because some areas of the lobby store area and gym area look rather outdated. the prices are ok considering that good hotels in la are very expensive. it took us a long time to decide where to stay in la because it is such a gigantic city with so many nice areas to stay. but some of them are so expensive we couldnt afford them like santa monica beverly hills or century city. hotels in there cost +---$ a night i mean nice hotels of -* or something. staying at the bonaventure in downtown la was a great idea because downtown la is very much in the center of the city and it took a quick drive (avoiding rush hours of course) to go to the beaches to century city to berverly hills or even the airport. more about the hotel we had problems with the tv set they had to come and reprogramme it so they gave us free access to the breakfast buffet the next day without asking so that was very nice. the next day we got to the room at - pm but it hadnt been cleaned yet! amazing. the cleaning manager was not helpful at all as a matter of fact he showed us a lot of attitude. so i went down to reception and complained and they gave us free drinks while we waited for the room to be cleaned. this was nice too. i really dont hold a grudge for this because the fixed the problem inmediately. the room was in the upper floor like -- or something it had nice views and the room is very modern and clean. a bit small for us standards. alll in all we had a great experience and would get back to this hotel if needed. parking issues dont fight them. the best solution is the valet parking it is --$ yes --$ but it is still cheaper than the nearby parkings downtown. so accept it or dont drive which is kind of impossible in la.',happy
id40751,' situated between the medical center and some socioeconimcally depressed urbanity to the west this property is appreciated for its spacious recently updated rooms and its proximity to the medical center and fast-food choices including panda express where a roadwearier can get an inexpensive and relatively healthy meal including ample fresh vegetables. hotel also offers free scheduled shuttle service to hospitals. would definitely stay here again.',happy
id40752,' i have stayed in many hotels in new york including the waldorf . bryant park is far the best for service location. we loved the place so much we are returning in september. the cellar bar ( hour -pm till -pm) is just fabulous.',happy
id40753,' i was skeptical after reading mixed reviews but found the skyline hotel to be a good value for the price. the junior suite is especially nice when traveling with a family. there is a small parlor with a sofa bed and tv as well as two queen beds in the main room. great when some want to sleep and others dont. the hotel was clean and felt safe at all times. the neighborhood is on the fringe but still within walking distance to times square rockefeller center etc. we found the staff to be efficient and friendly. they let us check our bags at -- a.m. so that we could go out and see the city long before check-in. this hotel is not elaborate by any means but is clean safe and functional for families.',not_happy
id40754,' i stayed at this motor inn for one week in october i booked two queen beds the room we had was facing buchanan street at the side of the building on the third floor the room was huge with two queen beds which would have slept three people easily on each bed. there was a table with three chairs sofa and a refrigerator and the bathroom was also very roomy this room was just an incredible value for the money not to mention the free wireless internet access free local phone calls and the most important thing the free parking we used our car to drive up and down the crooked street muir woods and over the golden gate bridge into sausalito and other side trips dont forget to make reservations at spinnakers in sausalito the view was absolutely unbelieveable.we also purchased a seven day muni passport. the #-- stockton will get you to chinatown northbeach union square and ghiradelli square where you can delight in the best hot fudge sundae i have ever tasted.i got one of the best feelings jumping off a cable car before it even stopped.you must use your key to get to the elevator which made us feel very securespecial thanks to sherman at the front desk for outstanding customer service and providing great directions there was some street noise at night but not enought to keep us awake i sleeped liked a baby.im so glad i decided to go this route instead of staying in one of those cramped hotel rooms in union square with no car or a $-- a day charge to park my car thanks coventry motor inn for making my trip to sanfrancisco unforgetable .......',happy
id40755,' the hotel is location is central and makes it very accessible to explore downtown san francisco. we spent - nights here and were very impressed by the cleanliness of the rooms as well as the modern feel. breakfast buffet is great - however the service on the other hand was a little bias towards older guests and did not tend to us more than once. we pay the same price or maybe more so we expect the same service and treatment from the staff. the concierge is tips on which restaurants to go to and what to see were spot on. overall we can only recommend staying here!',happy
id40756,' the farmer is daughter is a cute kitschy place to stay. the staff is very helpful and sweet. not luxurious by any stretch of the imagination but if you want that stay at the hotel bel-air. within easy walking distance of the farmer is market of course but so much more: regency cinema ( art house ) is two blocks up fairfax canter is delicatessen is maybe three blocks up fairfax. there is a flea market the melrose trading post in the parking lot of fairfax high every sunday from -am--pm maybe four blocks. it is a ---minute walk to museum mile: the los angeles county museum-broad gallery the folk art museum and the petersen automotive museum. i believe that the hammer museum is not much further away. another ---minute walk in the opposite direction puts you on melrose ave. home to the groundlings theater (improv home of phil hartman) and the silent movie theater (the name says it all) and trendy--ugh--shopping. you can even get to the beverly center in about -- minutes. in other words fun hotel absolutely unbeatable location. you can visit la and not be sucked into car culture!',happy
id40757,' i have stayed here several times and have never been disappointed. the staff is always friendly and helpful. my kids love the pool and the rooms are quiet and very comfortable. i would recommend this hotel as it is close to the galleria museum district and downtown. a great place to stay for vacation or business. i highly recommend it. :)',happy
id40758,' the lobby of the hotel is really nice and you get a good impression. when you approach the rooms you will most likely be disappointed. while my friends room had a really nice bathroom mine wasnt. without flipflops i wouldnt have dared to take a shower. but for a couple of days it was ok. otherwise the room was clean. the location is the best thing about the pennsylvania. it is located next to the madison square garden and quite close to the empire state building. although it might not be worth - stars i would go there again.',not_happy
id40759,' decent location free wifi breakfast available price was decent. room was big bed uncomfortable tv was huge. bathroom was tiny tiny tiny and moldy with caulking missing from most of the edges. stayed for a couple of days but luckily did not have to spend much time in room. fitness center was nothing of the sort only a bike treadmill and elliptical.',not_happy
id40760,' we stayed at the baldwin for - nights. the location is fantastic and the rooms were lovely and well renovated. it is very economical to stay here...rooms under $-- at the time.',happy
id40761,' i stayed at the burnham recently on business. this is my second visit to the hotel. the staff was very helpful and placed me in a quiet inside room.the room was fine but could use a some updating as the shades were faded. the only problem i had was that i could not use the internet in the evening however i was able to use it in the morning with out any problems.',happy
id40762,' stayed there --- weeks last summer nice rooms good service and houskeeping. it had also free internet the breakfast was okay.',happy
id40763,' on a side trip during our annual spring break drive to southern california we decided to detour to san fran. on our way across the bay bridge we checked on-line reviews (via trip advisor) and decided to make a reservation. upon arrival we were warmly greeted by the valet who went out of his way to make our - daughter feel welcomed. upon entering the hotel lobby the doorman announced - girl is welcome to the omni hotel - the girls received applause from guests and staff members a like and our daughters felt like royalty. the rest of the staff was extremely accommodating and we had an awesome stay. the location is great - walked to farmers market at the embarcadero center - great italian restaurant (perbacco) down the street. well done omni.',happy
id40764,' overall the hotel was fresh clean and charming. the staff were exceptionally nice and friendly. i made several special requests (such as asking to order off the restaurant menu for room service) and was promptly and politely accommodated. the decor was charming and the room quite comfortable with the exception of the bathroom being on the small size with very limited counter space and no make-up mirror (very nice to have when youre a woman). i found the walls rather thin and could hear way too much of my neighbors unfortunately. the restaurant downstairs scala is bistro was quite tasty. if you join kimpton is free intouch frequent visitor program you will receive free wi-fi at all of their hotels -- a nice savings if youre traveling on business.',happy
id40765,' my family and i stayed four nights in this hotel. as a local suggested..it feels as if a las vegas hotel got dropped in north sd. not a lot right there so really meant as a full service resort and that succeeds. a bit of a rabbit warren and gaudy italianate designs. other than that the service was outstanding. from the valet to the front desk to the restaurants to room service and housekeeping...we could not have asked for more. really like the service but the location is just ok. i have to admit that i like the ocean when in sd or some other services-character around me.',happy
id40766,' i suffered the theft of an ipod from a car i valet parked overnight while staying at the marriott courtyard at --- -rd ave new york ny in early july ----. a full report was filled and i followed up with the general manager and corporate customer relations in maryland. the subcontractor mps parking eventually sent a letter denying responsibility. i am dissatisfied with the outcome and how marriott has handled this. i have been a loyal marriott customer for many years and am just so disappointed. no one disputes the loss. no one seemed particularly concerned by a theft associated with marriott operations. while everyone was very polite and professional from my vantage point they demonstrated little interest in keeping a good customer. such terrible customer service is unusual for marriott. perhaps this particular marriott is no longer interested in being a safe secure and satisfactory place to stay.',not_happy
id40767,' my husband and i have just spent a long weekend in nyc and our stay at the london hotel was exceptional. from checking in to the room service and then the turn down service we were extremely pleased by the hospitality. the cleanliness and location make this hotel the perfect spot for any visit to manhattan & the spaciousness of the suites are so comfortable that you want to stay in and order room service after a full day of shopping site seeing or walking through central park (all within walking distance of the hotel). we cant wait for our next opportunity to vist nyc and the london.',happy
id40768,' our family of four stayed here again for a weekend away. since we visited two years ago drury inn has added a free dinner-snack buffet called the --- kickback in addition to their free breakfast buffet! we had salad veggies hot dogs nachos and cheese beef and bean chili mac & cheese baked potatoes and pretzels plus - alcoholic beverages for each adult! wow! we were planning to pay for dinner out that night but we stayed in! it is not gourmet of course but it hit the spot for us. the kids always love the free popcorn and sodas in the afternoon. we always enjoy their suites--the kids get their own flat screen tv and sofa bed while mom and dad get their own room and their own flat screen tv. very reasonably priced great facilities clean rooms great customer service! we love the drury inn!',happy
id40769,' i wasn’t really sure where to stay in san francisco and found the parc -- @ a very good price and expected not much. as i do like to use public transport wherever it is offered i took the bart train from the airport to powell station which is next to the hotel. this is already a plus for the hotel. check in was hassle free and i took the advantage to use their club lounge as well. room was on a high floor with nice view over the city and comes with to small double beds flat screen tv and a bathroom with bathtub. layout and style was pretty nice- i would rate it - star. in room internet access for --h is --.--usd. the club lounge is typical american fair- you need to use your key card to enter- so no real concierge service. the view is nice and the complimentary continental breakfast contains bagelstoast cold cuts fresh fruits and pastries of a good quality. during the evening they do offer small snacks like cheese and crackers and some sweets. soft drinks are free of charge but for the booze you will have to pay. if you are not fancy about a club lounge- there is even a grab and go breakfast buffet in the lobby. this is indeed not a world- class hotel but overall i was quiet surprised with the service received.',happy
id40770,' free warm cookie upon check-in rooms were large and included a functioning balcony. room was comfortable and provided plenty of electrical outlets around the room. breakfast buffet in the morning was pricy.',happy
id40771,' clean comfortable affordable and convenient! this holiday inn is a few blocks from penn station so it is ideal if youre coming to nyc on the train. the room was small but who needs a big room when youre spending most of the day exploring the city?! the staff was helpful. breakfast is decent and included in the price of the room. there are quite a few choices including eggs cereal bagels etc. just time your meal around the big school groups so you can find a table. easy check in and check out. i booked thru the website and got a discount. it is also a good idea to book early as this hotel was full all the nights we were there.',happy
id40772,' ok for the price. if you book early enough you can get a hotel closer to times square for the same amount. this hotel is about --- blocks from times square. our room was not ready when we arrived and was still not ready after -:-- as promised however the staff did get us another room. this hotel is very clean and very quiet. aside from the location being a little far from activities the lobby and breakfast area are too small to accommodate all of the guests. there are only two elevators and no service elevator. during breakfast time it is impossible to get an elevator going down. (we actually had to go up and then down after waiting forever). not many hotel amenities ie.. no stamps gift shop etc. as found in most other hotels. had to go down several floors for ice and vending and wait for the elevator. overall staff was nice and concierge was very helpful. ok place but for a few dollars more i would stay more centrally located.',not_happy
id40773,' the hotel and its staff were very helpful and gracious. the rooms are very comfortable and clean. spend sometime at high the roof top bar. i would highly recomend this hotel anyone.',happy
id40774,' great stay and the manchester grand hyatt. my son and i have recently returned from a - night stay for his --st birthday. sean at check in was fantastic he really looked after us especially when he discovered it was my son is special birthday equally philip kaufman (concierege) also looked after us all nice touches which made this trip great. looking forward to returning. we did not have transport but it was not an issue as seaport village is in your doorstep shops and resturants. gaslamp quarter is a short walk away. we did use the hop on hop off trolly to see more of san diego which was great managed to spend some time over coronado beach. i agree that the room could do with a little updating but nevertheless we had everything we needed and the staff are really friendly. i would go back without hesitation.',happy
id40775,' my wife and i loved our - night stay at the hotel palomar. they honored my request for an exterior facing room higher floor. limited views of market street and nearby tall buildings-marriott. very spacious room great layout and calming interior design with in room cd and all the tech equipment you could want. phenomenal service great location between soma and union square shopping a stone is throw from the moscone convention center half a short block from the bart station. we ate at the hotel is posh five star restaurant the fifth floor which was a splurge but worth every penny for a memorable evening of out of this world cuisine romantic atmosphere and doting service (the much more affordable breakfast was also very good with quick and convenient service). a great home base in a world class city.',happy
id40776,' my husband and i stayed at the arctic club hotel on a monday night at the beginning of our trip to british columbia and again the next monday night before flying back to the east coast. i had not heard of it before but stumbled across it on the internet and booked it mainly because of its location and the price. what a wonderful surprise! it is an absolutely beautiful perfectly clean and very friendly hotel. we were given a room upgrade both nights without even asking and the front desk staff sent a gorgeous tray of fruit and mineral water up to our room on the second visit as a thanks for coming back . we have never had such a pleasant experience and warm welcome at a hotel before. i highly recommend the arctic club with absolutely no reservation. youll love it!',happy
id40777,' stayed on business with a group of co-workers as booked by our company. our travel guy told us this was the very best hotel the company budget would allow. id like to amend that by saying this is one of the very best hotels in the city. rooms are clean stylish and spacious. bathrooms too. and the location cannot be beat. there is really nothing for me to quibble with.',happy
id40778,' we really liked our corner room that was larger than the room our previous stay but both were very comfortable quiet and upscale. we also like the smoke-free policy of the omni chain. the staff are friendly and efficient. we had dinner at bob is steak & chop house off the lobby where the food is worth the price and the service is great. there is also a wine bar & sports bar that we didnt have time to visit this stay. breakfast is not included but a restaurnat is available. the starbucks in the hotel wasnt open this time but they were serving coffee. a $-- valet parking fee is added to the room charge and is an extra perk we really like with the fully covered entrance to the hotel - so helpful in the hot tx heat or cold windy weather. the location in downtown fw is another plus.',happy
id40779,' we stayed here for only - nights and honestly i booked this hotel by mistake thinking i was booking the regular marriot just next door. the rooms are fairly basic and the ac a little on the noisy side. none the less this hotel was sharply clean and well maintained. the desk staff and buffet staff were as friendly as family. good selection of channels on the tv and the internet is free. so after staying here i can safely say that i would not choose it for a vacation hotel. but as a base room or while in town on business this place has all you need and holds to budget.',not_happy
id40780,' just a note of caution. although the place was beautiful and comfortable - we spent a total of -- hours between the miami airport and the phila. airport with - kids dealing with flight delays and cancellations. we had our flight from phila. cancelled due to weather - trying to just get home to upstate new york. no car rental places had a car to rent one way - so we couldnt drive that night so we were forced to either sleep at the airport with - kids and no luggage (not even a toothbrush) or stay at the closest hotel so we could get back to the airport in the mornig for the next available flight to new york. we finally got to the hotel at --:--pm with - tired kids and just wanted a place to sleep and we had to get two rooms so the older - kids didnt have to sleep in the same bed being - boy and - girl. we explained our situation to the desk clerk and werent expecting a free room or a deal - we just didnt expect to pay over $---.-- for - rooms for a total of -- hours that we spent in the room. i would think that being right there at the airport they would be aware of travelers who have flight cancellation issues - what do people do who are not familiar with the area and dont have that kind of money - sleep in the street?',not_happy
id40781,' if you are visiting new york to see shows and do the usual tourist things - you really cant beat this location. and with that kudos to the city of new york for such astounding changes. fifteen years ago you would not have wanted to stay in this area. i cant stress enough how wonderful the changes are. midtown was clean it felt safe and everyone was friendly. took the kids to see american idiot which was on the next block next to sardis. easy walks to everything around times square rockefeller plaza bryant park even central park is walkable if you have good shoes. rarely did we need to take the subway or a cab. booked a room on the club level and it was worth it - the room was spacious (spacious enough that there really could have been queen beds instead of doubles) and well appointed. really great to be able to get a hearty breakfast each morning as part of the room package as well as free non-alcoholic beverages throughout the day. and by the way if you want a beer or a glass of wine - the price at the club space is really really cheap for the city. the staff was helpful and polite. lobby is fine just think it isnt really a welcoming place to sit. got a good deal for discount for the second night which helped with the price. hotels are just going to be expensive in the city and if you dont visit new york often you will really regret staying in a cheap or icky hotel. it will impact your stay. the westin at times square was so delightful and the location perfect i am sure it affected how much we all loved the city. (my husband knows the city well ive visited quite a few times over the years.) even though ive been to new york at least -- or -- times - this was by far my favorite visit.',happy
id40782,' i had a great experience staying at the beverly garland holiday inn. i stayed for - nights and look forward to planning another trip here. i got to the hotel around noon on the first day. andrea checked me in and let me know that the room was ready and i could go ahead and sign in. she showed me what building i was in and where i could park. i dont walk great and use a cane. while i was walking towards the entrance with all my stuff. andrea came out and found me. she carried most of my stuff up to my room wtih me and wouldnt take any money as a tip. i cant stress enough how wonderful and sweet she was all week long. they have a great shuttle that picks up every ----- minutes to tun people back and forth to universal studios and city walk. i used the shuttle every day for a week. one of the drivers name is alex he was awesome!!! he helped me on and off grabbed bags for me. and was nice enough to snap a few photo is of me when i asked. i read previous reviews saying to watch out if you get a room facing the freeway. i was on the -th floor facing the freeway and didnt notice much sound at all. there are - sets of sliding glass doors maybe there used to only be -. i spent a little time at the restraunt and bar and they were staffed with really nice people as well. there was one nice server that stood out to me i think her name is kendall. the prices were not that bad for the area and the food and drinks were good. if i i had to find one thing that wasnt top notch it was that i could hear the people next to me a few times if they were loud or the tv was turned up. a big thank you to andrea alex and the rest of the crew. i hope to see all of you again soon',happy
id40783,' outdoor pool closed for maintenance (clearly for some time). indoor pool and spa have murky water and too hot to even stand to be in pool area.... wouldnt touch the water for anything. rooms do not have refrigerators as listed... the hotel has a limited number available for delivery to rooms not included in price. waited hours to check in after making emergency reservation.... their rooms arent ready by check in time and they tell you to keep coming back every -- minutes to see if a room is clean yet. you can do much better for the same price in newer cleaner hotels within a five mile radius. room was reasonably clean compared to hallways elevator and common areas.',not_happy
id40784,' if you like to stay by the airport when you travel but find the noise from the planes frustrating try this hotel when in austin. they have interior room that are extremely quite. the view is of the very open atrium bar area and restaurants. restaurant is good too! good for family or business travelers.',happy
id40785,' the room was very nice and the location convenient to the airport and to the car rental agencies. the only problem we experienced was with the night clerk. my room had been reserved and paid for by my host business in advance. upon arrival the clerk confirmed the reservation but insisted that i pay for the lodging on my personal credit card. the following morning upon checkout the day clerk said that the night shift clerk had been wrong in requiring me to personnally pay for the room. he checked the booking and confirmed that the room had indeed been paid for by my host business. the day clerk made the correction in the billing. the diner located next door to the hotel is a close nice alternative for a meal.',happy
id40786,' big rooms. great breakfast. and - nights a week they provide a light dinner. i have no complaints.',happy
id40787,' me and my girlfriend stayed here from jan -th ---- to jan --th ----. we booked through uk travel agent thomson and asked for a superior room. when we arrived check-in was fast and efficient. the bell-hop helped us with our bags as we had - large cases each but he insisted on carrying them up and not using a trolley. when he showed us our room we where at first quite dissapointed as we had booked a isuperior room based on the information provided on the jolly madison is website. the pictures showed one room but the room we first got was not that room. we gave the bell-hop a $- tip as this was a recommended price i had read before visiting ny. as soon as i had had a shower i went down to reception to mention the fact that the room was not the room we had paid for. his records apparently showed we had booked a standard room but the invoice i showed him from thomson stated superior. the staff there was on a whole friendly even though at first nothing could be done regarding our room. we had a call whilst we where out after staying in the standard room for one night and a message was left to say that a superior room had became availible at no extra cost so we called down to have our bags moved. even though we should not have had this trouble to start with i was happy that something had been done about it. the standard room is very small in size and harldy had space for our cases but the superior room was perfect in size and i couldnt have asked for a better room for what we paid (£--- each). we didnt eat or order room service in the hotel as we where always out in the city with it being our first time in america let alone new york. we are definately going back to new york but not til september ---- due to work commitments. i have started my research for a hotel now but am strongly considering going back to jolly madison as i had no major complaints. my only problem was that if we had assistance from a bell-hop or concierege in anyway they would almost request a tip from you. i do believe in tipping but not on a compulsary basis. if i receive good service then i will tip but if a person is just doing their job and offers me nothing extra then why should i give them extra money. like when i was leaving the hotel one morning one staff member held the door for me and my girlfriend and then held his hand out for a tip. i just walked off as there was no way he was getting money for that. overall the hotel is nice. little things like paint cracking off (on the roof) in the bathroom is apparently expaected in ny hotels the hallway carpets looked rough around the edges there was a strange smell about the hotel (maybe damp) the air con (which we had on all the time even though it was winter) turns itself to heat during the night so every night we both woke up due to the heat in the room so ended up sleeping with the windows open in the snow. see pictures attached also.',not_happy
id40788,' we were having a very hard week being that we had our dog in the hospital down the street at the south texas veterinary hospital and the staff there went above and beyond to comfort us and make us feel like family. i cant express how much that meant to us. the rooms were very clean and very comfortable. they also offered a complimentary breakfast and dinner which is wonderful and offers an opportunity to converse with people in the hotel and their wonderful staff. highly recommend an enjoyable stay here.',happy
id40789,' we stayed at the westin for my sister is bachelorette party. we got a great deal off of priceline for $---night per room which was awesome compared to everything else in the area. despite the good deal there were a few issues we had with the hotel. for starters when we checked in they asked for an id and a credit card. they did not say anything about charging the card but before we knew it she was handing the card back to us saying it went thru for the first room but was denied on the second.. we had prepaid online and she did not say anything about charging the card so my sister then got a little rude and asked why the card was even charged. they said it was a $--- charge per room for incidentals. now we dont stay in hotels that often and this may be a common practice but she should have at least told us she was charging the card! upon arriving to our room we realized that we were given king beds when we requested double beds. they did say they would try to accomidate requests but i find it hard to believe every double bed room was taken - weeks prior to our arrival when we made that request. when we got back to the hotel later that night (very late - abt -:-- in the morn) we asked the front desk for an extra blanket for the one person who was going to have to sleep on the chaise. an hour and a half later the blanket arrived... there was no way the front desk was that busy that late at night for it to take an hour and a half. our last complaint was getting woken up to room service knocking with their key twice then before we could even answer the door coming in our room while we were getting ready and my sister was in the shower!! overall i gave this hotel - stars. it was nicely decorated and clean but there are some major issues for a hotel of this class. i wouldnt want to be one of those that paid full price for this hotel and had these kind of problems. ** we found that parking a block and a half away at a self park garage saved us a lot of money. (between clark & lasalle on kinzie) it was $-- for valet at the hotel and the parking garage only cost us $--. (night & weekend special)',not_happy
id40790,' hotel was ok but nothing special maybe we came on the wrong days i feel most of the hotel staff needs improvement on etiquette not very friendly some attitude hot breakfast was cold the fruit was awful and and the overall selection was not as good as other hampton inn others i have been at also the breakfast staff seem more concerned about bothering and annoying you on unnecessary petty things that are not that important than providing a quality breakfast area environment location is fair but you need to walk a few blocks to get to the good restaurants markets etc while the renovation on the convention center looks nice if you have no need for it it just feels like a big blockade to get to anything interesting in that location since it takes up several blocks our room was fine again nothing special not the worst place ive been to but been to many better hotels if i went back to the area i would first seek what else is available nearby before i settle for this hotel. im glad that this was not my first hampton inn experience otherwise i would not be impressed as i have with the others i have been to.',not_happy
id40791,' we arrived after a long day is travelling from the uk and were delighted to find that the hotel exceeded our expectations. the room was very well appointed with quality furnishings and it was decorated in a classy and individual style not what you normally expect from a chain hotel in a touristy location. it had more of a boutique hotel feel to it. after settling in and getting freshened up (great tea tree and avacado shampoo by the way) we enjoyed the complimentary wine hour where we were encouraged to sample all the varieties on offer. suitably fortified we set out on our first evening feeling very positive about the hotel san francisco and the world in general! the king size bed was longer and wider than the equivalent in the uk and extremely firm and comfortable - were now shopping for a replacement at home using this as the benchmark. morning coffee tea and biscotti in the lobby was very convenient and as with the evening wine sessions provided an oppurtunity to chat with other guests and swap tips on where to go and what to do. id seen a previous review recommending getting a room on the top floor in order to minimise traffic noise. we did and it was indeed very quiet (although the traffic didnt seem particularly heavy in the first place). all in all an excellent stay over - nights and very good value for money. great room friendly staff superb location - just a couple of blocks away from the hustle and bustle of fisherman is wharf and - minutes from the cable car turnaround that takes you straight to union square. well definitely stay there on our next visit to sf.',happy
id40792,' perfect stay fantastic room great location amazing staff beautiful breakfast!',happy
id40793,' we were forced to stay here since all the other hotels were booked in houston. we previously stayed at the bradford suites nearby but that had been quickly snapped up by our relatives. in one word: awful! room was dirty. ants crawling all over the place. dimly lit; i turned on all the lights in the room and i barely got --- watts. noisy from the road. some guy started banging on our door at -am! outside door was peeling away or someone had previously jimmied it open; i couldnt tell. the towels were like sandpaper. bathroom poorly lit and dirty. the tiles were held together with silicone that went all the way up the toilet to cover some crack. my wife was crying because the place was so bad. my brother is family also stayed there and when we talked to his wife she said that she was not impressed and then shot a look at my brother who had picked the hotel. the breakfast was cereal and some coffee and that is all they had. oh well ... all i can say is ... we stayed there one night and made it out alive and didnt pick up any cockroaches along the way. for some reason college kids must like this place since there were a lot of young girls bouncing around all over the place.',not_happy
id40794,' i really find it hard to believe people dont like this hotel it is absolutely wonderful. service is marvellous and they cant do enough for you. the resort itself is absolutely beautiful and it is lovely to sit by one of their many luxurious pools and take in the amazing scenery whilst relaxing in the sun and being brought your cocktails. this is in our opinion one of marriotts best jw hotels and we have been to many. they have a simply divine lounge with outside seating that isnt too noisy even if there is an event which is not that often. the lounge area extends outside and is a very large area with lovely comfortable seating where you can have your pre dinner drink around their attractive firepits. should you be going we recommend roys restaurant - it is hawaiian cuisine and has simply delicious fish. there is also a restaurant called tuscany which didnt suit us but i think it would be great for young children as they have pizza is and a variety of other smaller dishes suitable for children. having said that there are always plenty of kids at roy is as well. there is a beautiful fine dining restaurant called meritage at the club house and although agreed it is expensive the food is very good indeed and worth paying for. this is really a lovely resort in a beautiful setting and we are not golfers we have been two years now and intend to go again.',happy
id40795,' we stayed there from december --th to january -nd ----. the room was very small for a four star intercontinental hotel and the bathroom was even smaller and seemed as it had never been renovated! they never changed our sheet and the cleanliness was poor! the noise coming from either the street or the other rooms was so disturbing that you could hardly sleep without earplugs! the concierge was ok the reception staff was decent but the bell desk were rude and insufficient. i would never stay there again!',not_happy
id40796,' this motel was easy to find and was in an ok location. the desk attendants were nice and helpful. when we arrived the room smelled musty felt sticky but after we turned the air on it got better. the sheets had stains on them that i think bleach would have taken out. there were black hairs everywhere!!!...on the wall in the bathroom behind the door in the shower on the tray that your ice bucket is on and on top of the refrigerator. that was kinda gross! something had been spilled all over the phone that was brown & sticky and a few hairs in that. i didnt feel comfortable walking on the carpet without shoes it didnt feel clean. it was nice that there was a microwave and frig in the room. there are - pools here the one by the lobby is the smaller one but there is another one with a hot tub towards the back. there is a firestation nearby and you would frequently hear sirens but that didnt bother us. there is an excellent bbq restaraunt in front of the motel and ihop behind. if you forgot anything there is a wal-mart next door. the room is up to date and would have been excellent if the cleaning service would do their part. if that improved i would stay again. other than the cleaning of the room the whole experience of the stay was o.k especially for the price. we didnt want fancy just clean.',not_happy
id40797,' the hotel is ver well located on powell street and close to amenities and attractions. however the rooms are tiny and very basic! having been to vegas and la we were disappointed with what we called the bat cave . we were in room --- looking on to a fire escape!! we couldnt open - cases at once as the room was too small bathroom was very cramped also! on our second last night the tiny radiator started hissing out high pressure steam. we alerted the front desk and were advised someone would come up. the concierge did come up and asked us to leave it another -- mins and report it if it was still happening whilst stating that this was normal as the system had to release pressure.. this steam was very warm and the bat cave was boiling!! -- minutes later this was still happening and the concierge advised that the heating would have to be switched off!! our remote control for the tv didntt work and the tv signal was very patchy also!! finally our bed was so small and uncomfortable as were the pillows.',not_happy
id40798,' my husband and i chose the valencia for our stay in san antonio to celebrate our anniversary and my husband is birthday. we were extremely pleased with the accomodations and the staff were wonderful friendly and very helpful. the valet staff (mike) were all great guys and very professional. the room was impeccable the bed was the most comfortable sleep ever in a hotel ! the hotel was extremely dark but once we acclimated the ambiance was very soothing ! great location to the riverwalk and fine dining. the only complaint during our stay was the housekeeping lacked in attention once we were in our room. we had bed turn-down the first evening only and received no other attention to our room the rest of the weekend. we had to call front desk for basic services such as clean towels etc. . it was not a huge imposition but for the money we expected the explemplary service that we experienced in all other aspects of the hotel-staff. we would still highly recommend the valencia and certainly would stay there again should we again have an extended stay in san antonio.',happy
id40799,' this was a nice hotel except that you can hear street noise.the siren during the nights could be heard very clearly even on the top level.the room is pretty well insulated as you can barely hear any noise from the other guest rooms above or from the other side.we had stayed in a corner room.we are particular about noise coming from other guest rooms. the two restaurants georgian and shuckers were extremely good.highly recommended. it was such a shame that street noise could be heard for such a lovely hotel.service was good even though the same concierge who helped us a couple of times was not very knowlegeable.it is centrally located downtown.',happy
id40800,' one of the worst hotels i have ever stayed in. first the staff was horrible especially the front desk. every front desk clerk lacked basic problem solving skills and had below average intelligence (which made a minor check in problem a huge problem). when i finally got to talked to a front desk manger about my problem he may of had the intelligence to solve it but lacked any customer service ability. second dont eat at the restaurant on site unless you like slow service over priced poor quality food. third apparently at menger hotel historic means broken down and dilapidated there was a lot of improvements needed and i think the management cuts corners by hiding under the historic hotel banner. i could write a book about what is wrong with this hotel seeing that it almost ruined my -st year wedding anniversary but i wont and just say that what ever you do stay far away from the menger hotel',not_happy
id40801,' with a short ride from the airport a central location that is close to several great areas of the city and a spectacular staff - this was the perfect place for me to spend my birthday weekend. the front desk staff were full of good recommendations for events how to get around and where to eat. i even got a great recommendation for a facial. my room was a studio but huge it had its own kitchen a walk in closet and a very comfortable bed. i had more room than i probably needed. i walked to balboa park and the zoo from the hotel a long but beautiful walk and in a nice neighborhood. my next visit to san diego will likely be booked at this same hotel.',happy
id40802,' hotel rooms here are tiny. not just small literally t-i-n-y as compared to any hotel guest room iever been in. i stayed here ------- and woke up during the nite to discover bedbugs crawling under me. yuk. the room hadnt been vacuumed (which is odd given that its so tiny it cannot take long to try to clean it!) because i found craisins on the floor. they first checked me into a room with missing wallpaper (i asked to be moved) i did advise staff of the bedbugs and even captured one in a resealable bottle for management but other than a mild mention from the nite clerk no refund no apology ar credit nothing. there is a dozen hotels within walking distance of this building (which is being rebranded to a quality inn). pick one of those.',not_happy
id40803,' i stayed in this hotel on several occasions (from seminars to just a weekend in sf for fun) - the location of the hotel is great just couldnt be better. youre walking distance to union square a lot of downtown stores and restaurants bart (which incidently takes you straight to sfo) metrion etc.; as far as food we found it to be average a bit overpriced (for a plain meal of steak & mashed potatoes or basic breakfast items) therere much better dining establishments in sf so dinner at the marriott is not worth your time; the rooms were a bit old but overall quite large and comfortable everything was in working order and functional; the showers were a bit small but clean and in working order. if your in town for a few days i would certainly recommend this hotel (much better then other marriott properties in the city) it could get a bit pricey but youre getting quality for your $$..if you want true luxury opt for the brand new st regis fairmont panpacific etc.',happy
id40804,' this place is in a really good spot in sf for getting around. we live in sj and wanted to stay in sf to do some touristy attractions we never get a chance to enjoy. i emailed the week before to check on their bedbug status and was assured that they had no bedbugs and had been exterminated the week before. i made the reservation feeling confident that they were telling me the truth. during the day we thought the place looked ok except for the dirty parking lot dirty and falling apart cushions stains on the walls and the mirrors and the mold in the shower. it was an inexpensive hotel for sf so we thought we were just sleeping there one night so it would be ok. we took the beds apart and shook out the towels and bedding to be safe. in the night our daughter awoke to something crawling on her - three times. when it was light enough we saw bedbugs crawling up the walls on the beds on the counters. we were anxious to get out - we cleaned up shook out our stuff and packed. we wanted to have a cup of coffee in the free breakfast area but nobody was there for and hour and forty minutes past the time it was supposed to open. there were at least six people waiting angrily for their free breakfast! (we went to ihop two doors down - i wouldnt eat anything in this place!) when a man arrived with the big costco packages of danishes and breakfast items i told him about the bedbugs - i even brought him a few dead in a cup. he told me that every hotel has them and he scurried off. he came back moments later to say that he is not responsible if people go camping and bring back bugs. a second man there listened to my story about the email exchange and agreed that they had a bedbug problem. the first man was saying something to him in a different language and didnt seem happy. the second man in the office gave me part of my money back for the stay. i was pleased that he listened to me and very pleased that he compensated me somewhat for a gross stay. all i can say is stay here if you want but be sure you know what you are getting in to! good luck. i have heard the travel lodge up the street is good and the price is comparable - they were full when i was shopping for a room.',not_happy
id40805,' my friend and i stayed at this hotel for a quick shopping trip to nyc. eventhough this is just a - star hotel i felt like it was a - star for the wonderful treatment we received. the workers at the hotel were extremely accomodating. the location was convenient. yes the rooms were small but they were very clean. the breakfast every morning was more than a continental breakfast. it was nice not worrying about going out for breakfast. the location was conveniently located to the theaters and not far from times square which made it nice at night. it is also not far from hells kitchen which gave a wide variety of eating places. i would highly recommend this hote and plan to stay there again.',happy
id40806,' my husband and i just celebrated our --th anniversary at your resort and i do not have adequate words to tell you what a wonderful time we had. allie garvey and the host of other employees that contributed to make our stay first class were anita jd.armando francisco gabe denny and jesse these employee is including allison garvey helped to make our special time wonderful. whatever recognition can be given it should be given to them. everyone i know will know about the great time we had at your resort. thank you for hiring such fantastic people to represent your establishment. a job well done!',happy
id40807,' we stayed at the staybridge suites on our way home from disney. the bedroom had its own tv and the living room had another tv as well as a full kitchen. we were a bit worn out after disney and it was very nice to have a separate living area - you can only watch so much disney channel! the room was very spacious and clean and the staff was very friendly and helpful. we loved the free wi-fi and business center as well as the free hot breakfast. i would definitely recommend it!',happy
id40808,' upon first arriving at the amsterdam inn i saw the long maroon canopy with the name printed alongside it. the long narrow canopy led to a single door. upon looking at that single door and the narrow staircase through the window in the door i thought oh lord what kind of hotel did i book myself into? i had a buzz the front desk to be let in and walk up a narrow flight of stairs to get to the there. there are security cameras so they can watch who they let in. i didnt have any problems checking in and i even got the room i had requested. it is the kind of hotel where you have to leave the room key at the front desk everytime you leave the hotel to go out. it didnt bother me because that meant i didnt have to keep up the key. the staircases were narrow as were the hallways. the room i had booked though betrayed what i thought it was going to be like considering my first glance at the small yellow hallways. the room was surprisingly nice and decent for the cost. i booked a room with a private bathroom and it was clean and decent as well. the room was bigger than i expected it to be. all i really wanted was a safe and clean place to sleep and shower after exploring the city. lots of little eateries are around and central park is only - blocks away. you could hear noise from the outside but i chalked it up to the charm of nyc. i could hear people out in the hallways coming in after a night on the town but there was no partying and no real trouble. i didnt expect total silence but on the whole the noise wasnt much to complain about. it is not a bad place to stay. everything looked new in my room. if they can keep the rooms up i dont think this would be a bad place to stay even a year from now. i would consider staying there again. i gave it a four because it was worth the price and the room exceeded the expectations i had.',happy
id40809,' good staff at the front desk courteous and responsive (alex) made me feel human on arrival after a failed booking in attempt online. the room is spacious and well appointed and exceptionally clean and the hotel staff friendly and helpful. in all a very comfortable experience. the food was good in room service efficient and pleasant. local bars and restaurants were terrific and i was able to walk to all my meetings including one at u penn so great location.',happy
id40810,' first let me start with my reservation or supposed reservation for a king room at the sheraton we booked our reservation a week before thru hotels .com printed out our confirmation and thought we were all set . we arrived on monday evening after a long cramped flight on continental airlines to the sheraton we were told they only had a room with - double beds not a king like we booked and they could not do anything about it they told us we booked thru a third party ( hotels.com) and even though we had confirmation it didnt mean anything but they would have a king available on thursday though yeah the day we were leaving alot of good that would do. after going to our room i called hotels.com they said it was on their website that they dont guarantee the room that you request or pay for and the sheraton could not guarantee a room either ( both are scammers) we were told parking was $-- a day there was no complimentary coffee in the lobby( another way to try and force you to buy in their own bar & grill there is no complimentary anything at this hotel i dont mind paying for what i get but i dont like to be nickeled and dimed to death either. like other reviews stated the bathrooms are too small. i had stayed at this hotel several years ago and it was not like this this tells me people and businesses change ( in this case not for the better but worse) in closing i would suggest all tourist to find another vacation spot until san francisco gets their act together and reduces their prices along with removing some cost all together . tourist beware take the advice and vacation somewhere else dont get robbed in san francisco',not_happy
id40811,' almost didnt stay at this resort due to the negative reviews... thankfully we gave it a shot and it is now truly one of my favorite places! we stayed for three nights and were pleasantly surprised by the huge pool and hot tub! it is february so kind of cold outside but the hot tub was nice warm and relaxing. they have a nice sized fitness room arcade and restaurant.. the only thing i didnt like was the room service as they messed our order (and salad - was like a bowl of weeds)!i would highly recommend this place - especially for the scenery!!! itâ s beautiful!',happy
id40812,' absolutely nothing wrong with the dylan - rooms are ok not luxurious but clean and reasonably stylish though could do with a refit soon. the main benefit of the hotel is its brilliant location next to grand central station: it is so easy to use as a base for exploring the city and region. benjamin is steakhouse (adjoining) best avoided especially by vegetarians.',not_happy
id40813,' stayed here for a nearby family function over saturday night a few weeks ago. we had two rooms one a harbor view overlooking the statue of liberty the other a city view which was limited by the other high rise apartments nearby. the harbor view was definitely worth the extra price which was on par with other hotels of the same caliber such as the peninsula and four seasons. the rooms were large and refined not over the top but had a quiet elegance; the beds were most comfortable and the bathroom full of marble. be sure to check back on the hotel website as the reservation nears as the price booked a couple of months back actually dropped as our date neared and the hotel changed the rate. overnight parking is steep ($--) and the sunday buffet brunch at the hotel restaurant likewise ($--) though top notch; the hotel is close to the ferry and downtown attractions but a haul from midtown. service was helpful and all in all the stay was most enjoyable.',happy
id40814,' #name?',happy
id40815,' my family and i stayed at the hhh for memorial weekend and it was a pleasant stay. there were some mishaps in the beginning i.e fridge wasnt working and among other things but staff worker gilbert made everything better every time there was a problem. he was very helpful very handsome… location is the best and there are several restaurants nearby and the --- fwy is right down the street. two blocks north is griffith park and the trails café (best shortbread lavender cookies!) kodak metro red line and walk of fame is all within -- minutes and the part other than the location is free parking and the price is fairly good too. i travel up to l.a about once or twice a month to visit old friends and i found my new fav. hotel to crash at. see you soon hhh!! very nice! pros: location location location price free parking staff. cons: the mishaps during our stay not thanking gilbert enough for all his help and not being able to say goodbye to him! :(',happy
id40816,' my wife and i spent three nights here right after christmas as a long weekend getaway. it was great decision! the hotel has a great location right in the heart of the central city. although the deluxe room with king bed was a bit on the small side it was well appointed with a three sided bay window overlooking --th st on the -th floor. the bed was very comfortable and the room and bathroom were very clean. for part of our stay we found the room was a bit warm which we solved by opening one of the windows which looked like they had been recently installed. (the hot water heat is baseboard and centrally-controlled. the room did have an ac wall unit which we obviously did not need in dec.) continental breakfast was good with fruit cold cereal instant hot cereal toast bagels danish oj yogurt coffee etc. the front desk staff was extremely friendly and helpful giving us practical touring suggestions. they also explained how the parking at the garage two blocks away worked ($---day which was a reduced rate for hotel guests). after making the reservations on the basis of a high rating from the aaa we discovered that the hotel was located in a gay neighborhood and was advertised in the gay press. we did not know what to expect in terms of us feeling out of place there but having grown up in manhattan i said what the hell !. but no one should have any concerns about this. the guest clientele appeared mixed with straights gays families foreigners etc. everyone seemed welcomed and and rightfully so given the high quality accomodations. location professional-friendly staff and great price. the neighborhood itself was quite appealing with a mixture of brownstones historic buildings store fronts antique shops and restaurants-bars. the only thing i would want readers to know is that if you do sleep with the windows open you can expect to get quite a bit of street noise from the occasional passing cars and trucks on --th and spruce no matter what floor you are on. all of the rooms overlook one or the other. closing the window solved the problem however. i would strongly recommend this hotel to anyone who wants a wonderful stay in the central part of philly at a great price.',happy
id40817,' screwed up our reservations even though i worked directly with the director of sales to get a block for our team. also i needed a room on the first floor since because there was no elevator and they charged me $-- extra-night to have a room on the first floor so my -- yr old mother didnt have to walk the stairs! but the director of sales had previously quoted me the same rate regardless of where the room was. rooms were cold some are dirty and desk clerks are of no help to get issues resolved. not a good choice and not a hotel i will visit again.',not_happy
id40818,' really a fun place to stay. wonderful restaurant on site. we were probably the oldest guests in residence and dining--but felt welcomed and comfortable. had some concerns about the noise from the patio bar--but it ended amazingly promptly at around -- pm! easy walking (away from the tenderloin) toward vanness--multi-screen indie movie theatre nearby--many dining options. we were staying because of promixity to the federal building but will return just for fun. it is also a real bargain and we belong to the joy of life affinity club for this small hotel chain so had a couple of extra goodies thrown in for free.',happy
id40819,' we had a wonderful stay at the hotel palomar. the room was very clean reasonably spacious and well appointed.the service including free morning coffee and evening wine tasting was appreciated. we were allowed to check in early. the restaurant on the premises is staffed by cheerful people and the food if not gourmet is quite acceptable. the ambience is a little dark for our tastes but nothing that bothered us. there are nearby restaurants on the ucla campus that were good for casual food.the hotel which is on wilshire near ucla has an excellent location. the front desk staff is knowledgeable about tourist destinations and helpful with maps and brochures. we used the palomar as a base to see the getty villa the getty center lacma (largest museum west of the miss. river) huntington library walt disney concert hall manhatten beach santa monica pier and the hammer museum. the valet parking was $-- which appeared pretty reasonable for la. this is our third kimpton hotel and we have found each of them to be delightful and very well managed.',happy
id40820,' the manager of this hotel obviously took pride in customer service and customer experience. i found an extra pillow on my bed the air conditioner was on every inch of that hotel was spotless. i had the best two nights sleep of my life. i can afford to say in luxury hotels if it makes sense and chose this days inn because of its closeness to my dentist etc. i could have sworn i was in a luxury hotel because of the care cleanliness customer service etc. i will always stay here even if i am given a choice of another hotel. thank you for remembering what customer service is sir! the thompsons',happy
id40821,' the idea of the detroit ren cen is that it is a romantic business hotel with beautiful views of the river and lots of great restaurants. a safe haven in a city full of chaos. easily accessible from anywhere you may want to go in the city. at first glance all of that is true but after spending a considerable amount of time in the hotel you would have wished you stayed somewhere else possibly even the flea bag motor court down the street. dont get me wrong the views our great. in ---- we had a riverview room on one of the top floors that faced canada beautiful i sat staring out the window whichever chance i got. this year we had a view of downtown which i requested to see the city and was not disappointed. the disappointments come when you get over the view. first navigating the hotel is like trying to find your way around the hellraiser is cube. between the escalators elevators and --- floors you can walk a mile without getting to your room carrying all your luggage. second if you get to the hotel after dark and are on foot forget any easily accessible entrance except the one for the hotel on the dimly lit westside of the building it is the only place that you can enter. dont expect that a hotel security guard will be helpful they will block the other entrances and tell you to walk around the building. a building that - people were shot next to -- minutes after i was ordered to walk around the building -- dont be deceived into thinking that you are safe. third all the restaurants you see and the food court downstairs is really only open on weekday when the building is full of gm office workers. dont expect to get anything but room service burger king and ice cream on a saturday. the elevators are a nightmare especially on memorial day weekend when detroit hosts the electronic music festival. in ---- i had frequent e-mails between myself and the hotel urging them to make changes to the way they have guests use the elevators during this event. in ---- nothing had changed the elevators were still overfilled with people and lots of pushing and shoving was going around so that people could get to their floors. i always feel bad for the elderly people i see trying to board the elevators when the festival gets out. during demf security in this hotel tends to be more hostile than helpful and i wouldnt go to them for any advice. the rooms have great views as i said before but the fun ends there. the television often losses its cable signal and you really have to hold down the buttons on the remote to change channels. the beds are hard and lumpy and upon my last stay the sheets had dried blood on them. finally on the fourth night i ripped all the sheets off the bed and decided to sleep on the floor and had a better nights stay than the previous three nights. at $----night i want to be able to sleep on the bed like a queen. also the walls can be thin i didnt mind too much but i was well aware that the people above us had an excellent sex life. there are some good things about the hotel room service is always fast tasty and reliable. the people who work room service are very nice same with the people at the front desk. they will help you with anything you need. it is just that most of the complaints are beyond their control. the problem lies with the hotel itself and it needs to make some major changes. we wont be staying at the ren cen next memorial day we will take our money elsewhere.',not_happy
id40822,' the problem with ta is that you get expectations from the reviews you read in advance and just sometimes you expect too much. not so with the hotel drisco which is a perfect hotel in every way. we spent - nights here. our room was quite small but perfect with a lovely bathroom and very comfortable bed. the wi fi was a bit dodgy but we understand this is under review. we loved the position of the hotel the surrounding houses were beautiful and the breakfast and wine tasting were lovely. we didnt have to use many of the hotel is facilities and were able to plan things well ourselves but the staff were charming and helpful whenever necessary and particularly bob (hope we have this right!). wouldnt hesitate to stay here again and where do they get the chocolate biscuits that are left in the room every evening?',happy
id40823,' buy your food at the airport before checking in. the whole airport is secure including the food court area. in order to stay at the hilton you needto step out of the secured area. that means if you need to eat youll either have to pay too much at the hilton or take a train or taxi to eat at some restaurant not at the airport. therefore plan ahead. buy a great sandwich to go at berghoff is and eat it in your hotel room. we stayed one night at this hotel. the staff was friendly but then so are we and we didnt have a lot of demands either. what was most dissapointing was the noise. sirens from ambulances and probably cop cars were going off all night. i counted - separate incidents. if you can sleep through that it is a good place to stay because it is so convenient. make sure you get a good price though.',not_happy
id40824,' stayed here on business with a group - rooms in total for - nights room was neat and clean a little dated had stayed here years ago and seems like it has gone through some updates. - problem with this hotel is the ac system and mold -st room had an overwhelming mold smell asked to be changed no problem. they keep the ac on meat locker setting so when you turn down the ac to say -- degrees you begin to get an odor. staff was nice they gave us a ride to a local steakhouse in their van then came and picked us up afterward. decent little bar in the lobby for a drink after work i would stay here again for under $--.--',not_happy
id40825,' i resided at the crowne plaza times square for three weeks as part of a delegation of --- people attending a conference during mid july-august. we made extensive use of the meeting facilities at the hotel and spent the majority of the working day in the building. travelling to the hotel from jfk by taxi was straightforward. a cab from any of the official taxi ranks at jfk to the hotel will cost a flat rate of $-- (not including tolls and tip) and my bill came to around $-- including a tip and tunnel tolls. when i arrived at the hotel i was checked in by a gentleman called travon behind the front desk. he was extremely courteous and helpful for the duration of my trip. i was given a room on the --th floor which at first glance seemed to be well appointed with a very nice king size bed and a nice flat screen television. the mattress topper on the bed was absolutely fantastic and i definitely felt comfortable and had relaxing sleep throughout my stay although you may have trouble if you are a light sleeper as a lot of noise travels into the rooms from the corridor. i did have some issues to raise regarding the room- some of the bathroom fixtures seemed to be either poorly attached to the walls or not attached at all. the shower tap was detached from the wall as the sealant had broken so it was essentially being held onto the pipe and not to the wall itself and the towel rail also seemed to be loose. the ironing board in the room was well worn to the extent that the ironing board cover might aswell not have been there at all- it was pretty much down to the wire mesh below. i made the mistake of using the iron on a high setting on this board and ended up ruining a shirt on my first night at the hotel so it could definitely do with replacing (room ----). another small niggle was the fact that there wasn’t a central light switch for the room which was slightly annoying as i’d have to go around and switch off each light individually. i think a definite improvement would be to move over to a system where the lights are controlled by the room key which should really be docked in a special cradle by the door like in many other hotels. once the room key is removed the lights would automatically turn off after a set period of time. this would also help to reduce the number of “lock-outs” due to there being no set place for the room key to reside in the room and potentially save the hotel a lot of electricity. the lack of a mini fridge in the room was disappointing as mentioned by many other tripadvisor reviewers (i’d rather not order drinks from room service and be walloped with an “administration fee” and service charge) and i also found the wifi reception to be pretty abysmal. i had to resort visiting the lobby in order to make skype video calls because the wifi signal was so poor in my room. there were also some consistency problems with housekeeping- on my first night there were two bath robes provided in the room and by the third night they had disappeared and were not replaced again. i did call on one occasion to get one sent up to my room and it was promptly delivered…but i gave up after the second occasion on which i was promised a bath robe after calling but it did not materialise. on another occasion a used glass was not replaced with a clean one but simply had its cover put back on it and was put back next to the sink after housekeeping had been around in the morning. i could see powder residue on it from a tablet i had taken the previous night! there were some other general issues that i would like to point out too- for a hotel that calls itself “the place to meet” i was quite surprised at the fact that there wasn’t a shoe horn provided in the room. it’s a very small touch but for a supposed -* hotel catering for business guests i would expect there to be one in the room. i was equally as perplexed when i realised there was no shoe polishing kit provided in the room either or a shoe polishing machine in the entire hotel which strikes me as odd especially as they conduct many business events here. the lack of umbrellas for guests was also disappointing something which i would expect from any -* hotel although not a deal breaker here. again i was left pretty disappointed when the hotel were unable to provide a uk->usa travel adapter and i was advised that i would have to find one myself. i ended up forking out a ridiculous amount of money for one from one of the overpriced broadway shops. this is the first time in all of my travels that a hotel has been unable to provide a uk travel adapter! some general observations about the hotel include the fact that the lobby area is far too small and is lacking seating for a hotel of this size. a huge portion of space has been dedicated to the lobby bar whilst there are only a few solitary chairs outside of this area for you to sit in. the hotel breakfast was very expensive in my opinion with my breakfast on the first day costing well over $-- for the buffet luckily my company provided breakfast after this occasion. i would highly recommend the services of the concierge who was very helpful in helping me plan my free time in new york city and useful if you are new to town. the meeting facilities at the crowne plaza were more than adequate to accommodate a group as large as ours and the audio visual equipment seemed to do the job pretty well. my only real gripes would be that the lighting was sometimes too dim and the air-conditioning was set far too strong leaving some of us running back to our rooms for our suit jackets to keep warm! there was also an incident of property going missing from one of my colleague’s rooms during our stay but as far as i am aware the hotel dealt with this incident professionally and the issue was eventually resolved. in summary i would not say that the crowne plaza lives up to a -* rating based on my experience at the hotel. it’s definitely a solid -* hotel but some of the issues that i have discussed in this review left me wanting more from such a big name brand. by no means is it a bad hotel but it did not come across as anything special during my stay. i am sure that if you do decide to stay here you will have a pleasant trip but i would definitely shop around and read reviews on other similar hotels before committing yourself to the crowne plaza.',not_happy
id40826,' i stayed at the shoreham recently most of the time on my own while my husband was at a conference. times like that it is very important that one feels comfortable with the staff as well as the room & hotel quality. and these guys were terrific! the room was excellent - the next size up from standard. very roomy recently re-decorated & extremely comfortable. they are still undergoing largescale renovations and from time to time the one lift to my floor stopped working. amazingly instead of peeving me after an exhausting day walking round the city the lovely young concierge turned it into a delightful adventure for me. he gave me a glass of champagne carried my shopping bags up - flights of stairs and chatted charmingly all the way up. absolutely priceless - and ill definitely try to stay there again when in ny.',happy
id40827,' i was a little nervous about staying at the paradise. i saw great things on the jon and kate episodes but was discouraged by travel reviews.... i have to say when i arrived i was very ! the grounds are beautiful and spacious and the people were super friendly. the rooms were separated from each other and sort of like your own little house . while they werent extremely modern (and by this i mean the furniture..) they were spacious and comfortable. my room as well as my co-workers rooms were all super clean. the resort had one major pool area along with little pool areas around the property spread out at different locations. each pool area was also equipped with a hot tub! i thought this was great!! we had dinner a couple of nights at the barefoot grille which was also good and the drinks were fantastic!! i suggest the green monkey!! you will be hooked! :) we also rented a motor- speed boat right at the resort. this was so much fun and worth every penny! we were able to cruise along mission bay right up to sea world and got to catch a bit of one of the shows! the hotel is super convenient to sea world the airport and only about -- minutes from downtown- gaslamp district. the ocean and beach are steps away and beautiful views are everywhere! we also visited the hotels spa. the spa is spacious and clean. i got both a massage and indulged in the margareta pedicure. i will tell you the massage (swedish) was worth every penny... however the pedicure not so great! it was a very average pedicure with a very average margarita... next time i would just get a spa pedi or something cheaper as i felt this pedi was way over priced!... however the staff was friendly and attentive. overall i thought this hotel was a good value and i would definitely recommend it to families. kids would love this place! i will visit again when i am back in san diego for sure...',happy
id40828,' if you are wanting to sightsee and be in walking distance from historic attractions this hotel is great. but if you are more concerned with cleanliness and accessibility this is not their forte. the old fashion look of the hotel was neat but the bathroom floor was not clean the carpet was not clean and the blanket laid across the bed had stains. yuck! the internet accessibility was horrible. not a fantastic experiment for me. the fitness center was cleaner than my room.',not_happy
id40829,' we stay here at least a couple of times a year whenever we visit family in dc and are never disappointed. our visit this past weekend lived up to it. things were a bit more crowded than were used to on our weekend visits (a wedding graduation at george washington university etc) but that didnt diminish how the staff cared for us and the condition of our rooms! loved it all! had friends with us this time around and have them convinced that they need to stay here again in the future! you wont be sorry at all!',happy
id40830,' after reading lots of reviews we were quite concerned that our stay would not be good however with one or two minor exceptions we had a great stay here. reception staff are fantastic cant do enough for you. had problem with hissing from radiator on check-in to our room fixed within the hour! rooms are very small but quite stylish and clean. good quality bath and bed linen. stairwells and corridors very dingy and dark in need of a lick of paint. location is just fantastic - mins walk to times square across street for subway station. bar at end of street house of brews very good lovely food and great atmosphere. we went to two ice hockey games during our stay rangers at msg and islanders at nassau coliseum on long island both had fantastic atmosphere and great crowd our longest road trip to date!!',happy
id40831,' moderncosystylish.... warm and friendly. rooms and restaurant are perfect...terrace wonderfull and warm even in cold weather. the bed with one side to the wall...little bit difficult when you are over -- years old ;-)',happy
id40832,' my husband and i stayed here on the basis of tripadvisor reviews and we werent disappointed. the lobby was lovely; our room was large and clean; the staff was helpful and unobtrusive. we had a nice dinner at pf chang is across the street and made use of much of the shopping nearby. perfect stay.',happy
id40833,' i was in town for - days and took the train into the city. this hotel was within walking distance to everything i was there for. the room was small as expected in nyc but clean and was recently updated. the restaurant in the hotel was not that great and pricey. there are many better options nearby.',happy
id40834,' this is a small but comfortable hotel right off the ocean.. the accomadations were very comfortable and the price was very reasonable. i would highly recommend it to anyone staying for a night or a week',happy
id40835,' i stayed in this hotel whilst in san francisco and thought it was excellent. before arriving i thought that fisherman is wharf might be a bit cheesy and touristy but i liked it. not too tacky and the nearby sealions are great! the hotel was of a good standard big clean rooms decent bathroom and the free wine reception in the evening was an added bonus.',happy
id40836,' located just a few miles from everything memphis has to offer this holiday inn expess is a great place to stay. it is located right on american way in a pretty nice part of town. we did not feel unsafe at any time during our visit. the rooms were large and comfortable and had high-speed internet access. it requires you to bring an ethernet cable. if you forget there was a sign that said they are available at the front desk. the staff were very pleasant and helpful. they gave us directions to anyplace we needed. parking for us was also free unlike some other hotels i looked into. the pool also seemed nice but we didnt have a chance to swim. all in all we had a great time. the hotel was a great place to stay for the money. i highly reccomend it.',happy
id40837,' on a road trip with my -- yr old daughter and after having a very bad experience at the above hotel we felt as though we were in a real bind until we phoned the bwhh where we received very patient service from the night manager which filled us with a great sense of relief. we arrived the next morning at the hotel after being forced to stay at the cadillac (due that i wasnt in a position of affording to pay two hotel rates for one night) feeling very apprehensive about the look of the area and the property itself thinking here we go again until we actually walked into the reception area which was very trendy and cool and immediately washed away the sense of dread. the white couch red chairs and cool art deco-y prints are exactly as they appear on the website. after we checked in we went to park the car in their cool parking area which has hand-drawn sketches of various old stars and starlets which delighted my daughter and loaded our stuff into the (small) elevator to our floor. we got out and were greeted by a lovely view of the courtyard which holds the pool (which also delighter my daughter!) and various plants. our room was a total relief spotlessly clean and very large with fridge microwave great beds and wonderful bathroom (which i hear were just recently renovated) with all possible amenities - even a notice saying if you forgot your razor toothbrush etc the front desk would arrange to obtain these items for you! we were to initially stay there for two nights (the remainder of the three we were to have spent at the cadillac) but kept extending the stay for a total of - nights. we thoroughly enjoyed our stay and the --- cafe gave lead to a brilliant next book idea for me (the breakfast not have bad either! - try the smoothies and the chocolate waffle youll not be sorry and such a wonderful value as others have commented $- for breakfast although the staff take a little time to warm up to you). this hotel was a truly fantastic value and even the maid staff were jovial and said hello to you from across the courtyard each time they saw you. awesome location - - mins up the freeway to universal studios about -- mins to santa monica --- mins to beverly hills (down highland) --- mins to melrose ave - mins to robertson (for awesome shopping and go to the newsroom cafe for eats as youll see lots of movie and tv stars plus the food is fantastic and an excellent value) --- mins to paramount studios --- mins to kodak theatre etc (hollywood & highland) - blks from sunset blvd - blks from hollywood blvd etc etc. truly great value you must give it a try i promise you wont be sorry.',happy
id40838,' my husband and i have had three conferences in fort worth this spring. as a loyal hilton honors member we chose to stay at the embassy suites. even though the hotel was not the closest hilton property to the conference hotel. this hotel staff rocks! i told them it was like stepping into a ritz carlton hotel - greetings from the valet parking attendants greetings from door greeters greetings from the desk staff and quick to acknowledge our diamond status with hilton. then we went to their hour and again were greeted with a cheery and helpful bartender and foodline staffer. same with the buffet and made to order breakfast lines! they were very quick to pull our car around from the parking garage! we were so impressed that we booked the next two conferences at the embassy. we are fans!',happy
id40839,' overpriced (i paid $---.-- a night) worn out carpet and mattress uncomfortable absurdly priced parking ($--.-- per day) no free internet ($--.-- a day) no free exercise room bare minimum accessories in room and a toilet that would be more at home in a high-volume truck stop than in an alleged luxury hotel. after eight nights at the fairmont i can honestly say i gave it a shot--and it consistently disappointed. i will not be returning--there are dozens of better options--and there is no way this place should garner --stars.',not_happy
id40840,' did get a decent rate of $---.-- per night for - double beds deluxe room for - nights. not a bad deal with taxes etc. around $---.-- per night. the beds were old and uncomfortable. the plumbing was very noisy from neighbouring rooms. all in all the rooms were so so. not that clean nor spacious. the hotel itself is beautiful. location is good. very central. we went to the north beach twice for food and coffee. concierge hit and miss. the female staff was very knowledgeable and helpful. male staff not so much',not_happy
id40841,' only stayed at the alexis one night but it was great! big clean rooms very nicely decorated. comfy bed. chocolates & turnback at bedtime. huge bathroom wonderful deep tub and powerful shower. excellent location. close to everything. we walked to the pier pikes market and even down to the monday night football game at the new football stadium. very friendly and helpful staff. free newspapers at your door when you awaken. very few negatives: #-. not much parking and guests are charged $-- to park. #-. we requested a wakeup call at -:--am then called back and changed it to -:--. the wakeup call still came at -:-- they forgot to change request. all in all the alexis is a great place to stay. ps: there is a fish restaurant one block away on the same street called mccormick is fish house & bar that is very good and open late.',happy
id40842,' it seems like the taxi is dont know where this hotel is. it is a nice enough location but if you want to get to the wharf (which is rather far away) youll find some public transportation options a few blocks away. they supposedly remodeled the hotel this past summer; i kind of would have liked to see what it was like before since i heard it wasnt that great. good hotel but it kind of seems like they cut some corners here and there and youll find some cheap items in the room. the king size bed is hard but the sofa sleeper is even worse! youre sleeping on a - mattress with springs poking up here and there. the suites are supposed to fit - people in them but i thought - was too many. rooms are smaller than i thought we had a nice terrace outside of our room (---) and there arent any bathroom fans which causes some issues. there website is a little confusing and there isnt a breakfast service at all. overall it is a nice hotel good price for the suites in that city and i would recommend it to anyone travelling there.',happy
id40843,' i stayed at the palmer house for business travel and had a great experience. the hotel is centrally located to many chicago attractions making it easy to get around town. the hotel itself is beautifully deocrated clean and reasonably priced.',happy
id40844,' i absolutely adored my room at the hyatt regency in chicago. the view was incredibly amazing. the hotel is in a very convenient location. great choice when visiting the chicago area.',happy
id40845,' the feel of this hotel was one of a much more expensive hotel. we paid only around $-- through booking online yet our room was spotless the staff were very helpful and the location was great for local bars and onward connections. as previous reviews mention the room was indeed small though i honestly wonder what people expect when they pay $-- for a small double . in any event the bathroom was a good size and there was room for myself my fiancee and two large suitcases whilst being able to walk comfortably around the bed. coffee was good in the morning there were plenty of sports channels showing football if you wanted to watch it (the euros were on at the time!). the lobby was nicely decorated the room showed no sign of needing refurbishment and the staff were very helpful when our flight was cancelled and we needed to call airlines. wifi wasnt super-quick but perfectly adequate and there are computers and printers to use for free downstairs. overall a great value room would stay again.',happy
id40846,' nine zero has class. the decor is trendy lively fun and elegant. the staff was exceptional and helpful with tips on restaurants and sites for our short stay in boston. the accomodations were very comfortable and the zebra striped robes in the room were too fun! the location of the hotel couldnt have been better. i will definitely being staying there again and again!',happy
id40847,' comfy robes complimentary umbrellas in each room wireless access are all available in each room. very quiet away from the financial center but very easily accessible to all the wharf. ( children is museum fanueil hall aquarium anthony is pier - no name restaurant) silver line metro stop just across the street from the hotel. next to the world trade center-convention center on the wharf. street parking available for those that want to feed quarters. saturday night and sundays are free otherwise hotel parking is $--. very nice room overlooking the harbor. very pleasant staff. the bar is excellent but did not eat at the hotel.',happy
id40848,' service was great! hotel staff was always very friendly. they tell you right up front about the breakfast issues. i went down at -:--a each morning and almost had the place to myself. after -:--a it gets very busy in the breakfast area. as always in nyc parking is an issue. however they have a parking garage as part of the hotel with valet parking. pull into it just before the hotel entrance on -th ave. be sure to get your ticket validated before leaving the hotel to pick up your car. great job to the hotel!',happy
id40849,' the room was very nice and the service excellent. however this hotel sits way too close to the interstate and the ---- noise from it is constant even with a fan-air conditioner unit running. the doors also slam way too loud. the walls in hotels need to be much thicker especially here. breakfast could use improving as well - small selection and the waffles didnt taste quite right.',not_happy
id40850,' overall summary: outstanding customer service excellent value competitively priced comfortable beds sumptuous linens. if you haven’t yet stayed at the radisson seatac i highly recommend that you give it a try. there are so many wonderful aspects to this property but the exceptional customer service is why i always return. located directly across the street from seatac international airport it’s a five minute walk to the terminal or a three minute ride on their courtesy shuttle. the central link (light rail) station is two blocks north – you can be downtown in less than -- minutes. the rooms are very spacious well laid-out sunny and extremely quiet – even the ones facing the airport. the mattresses are very comfortable; linens duvet and pillows are luxurious. the towels are of excellent quality highly absorbent and fluffy. the complimentary toiletries are by asira all with a very nice fresh scent. if you book a suite the living room area is a wonderful place to unwind after a day of sightseeing. housekeeping does an amazing job – your room is always spotless! bonus: you are able to open a sliding window to get fresh air. the property has a business center indoor pool fitness center restaurant and bar. i encourage you to have at least one meal at their gateway grill – it’s fabulous! the breakfast buffet is an excellent way to begin your day and the dinner entrees are superb. (i have not ordered room service but my expectation is that it is equally exemplary.) as if everything so far wasn’t enough i’ve saved the best for last. the hospitality at the radisson seatac is second to none. it begins with the gracious courtesy shuttle driver at the airport then a friendly wave from the groundskeeper and continues with a warm welcome at check-in. housekeeping will ensure that you’re comfortable; the restaurant and bar staff will treat you like a long-time friend. be sure to enroll in club carlson because i know you’ll want to return to the radisson seatac!',happy
id40851,' this inn has an enviable location central to all modes of transport & well located to great cafes restaurants major stores & museums. rooms & bathrooms are adequate in size & storage.( who spends all day in an hotel room?) the free bottles of water + the chocolates every night are a nice extra touch not often seen. venture out for some breakfasts as the included one is minimal & the same every day. the wine tasting events are enjoyable & give an opportunity to meet fellow travellers & the inn manager. reception staff are very helpful & friendly with an im here to serve you attitude. best floors for good daylight are - & above. ill stay here again when next in san francisco.',happy
id40852,' the guest services staff at the the james do a great job the best weve experienced in new york city ( as a reference point weve stayed at a number of hotels in soho in the past including the mercer). they strike a perfect balance between friendly-informal and efficient-knowledgeable - the restaurant recommendations we received from matt were particularly good. views from the rooftop bar are real plus although on one of the four nights we visited it was out of bounds due to a private hire. i assume that there is a limit on the number of private bookings that would be taken as from a hotel resident perspective it would be annoying if it was a frequent occurrence. we really enjoyed our stay and would be very to return.',happy
id40853,' the three nights we stayed were great anf the upgrade to city view suite is a must! the room was spacious and even had a tub in the bedroom which added some extra luxury to the experience. the unobstructed views were incredible and the daily free wine hour was a great way to start the evening and save money. the rooftop bar was amazing for great photo opportunities but very expensive on drinks. we enjoyed the free wine downstairs then headed to the rooftop to relax and take photos. the service was great and the walk to times square was only about ----- minutes with several restaurants to stop in along the way. this is a great spot for a getaway with friends or couples.',happy
id40854,' i stayed at the surfer in late september ----.. i was pleasantly suprised to find newly appointed rooms granite counter tops great warm color scheme and everything immaculate quite a change from the brochure we had seen months ago. the price was right ($---) for the top floor with a great view of the ocean we even saw a surfing contest from the balcony. we ate dinner at the world-famous restaurant adjacent to the hotel and enjoyed it. had a small problem with parking while i was turning in my mandatory parking tag to the desk at check-out (gone six minutes at the most) i returned to my car to find it being hooked up to a tow truck for no parking tag! checkout is --:--am( it was --:-- am) so you think they would at least check at the office first. other than that a good experience would stay there again.',happy
id40855,' this is a first rate low budget hotel. the room was spotless the linens pillows and bed seemed new and crisp. we were put in a room intended to serve disabled people so the bathroom was very large and the shower had a chair in it and adjustable shower heights. the disabled parking was very close to the room. this would be a very nice place to stay if you are disabled. the price was very reasonable. the breakfast was more than pastries with cereal and toast available. the only negative is that the free wifi was weak in the room. it cut in and out and was not very useful. i would not hesitate to stay here again. we have a student in uc san diego and the distance to the university was not a problem about ---- minutes drive.',happy
id40856,' my partner and i stayed here just last week and i wasnt as impressed as i thought i would be. the hotel itself is okay and in a good location - lots of buses etc and only a -- min walk to fisherman is wharf - where you can book your tour for alcatraz etc. the guy on the front desk was very nice when we arrived and our room was okay. however we had the same problem as when we were in hawaii we were placed right round the corner of the lifts so could hear them churning around all the time! we also had a view of the main road which wasnt great (we were on the --th floor). our rooms were cleaned every day so that was good. shower wasnt as powerful as most hotels - it seemed like we were each in there for about -- minutes every day! we asked about a courtesy room for the thursday we checked out as our flight wasnt until --pm the woman said there was then when we asked that same night to book it (think this was the wed) a different woman said there wasnt!! very bizarre! she said we could keep our room on until -pm at a cost of $-- (£--) i thought this was pretty expensive but my partner wanted to keep it on so we did. overall it was an okay hotel but a bit noisy for the - days we were staying there.',not_happy
id40857,' cant say enough good things about the pod. the walk to the - train is only a block and a half. we didnt arrive until almost - am and had no problems getting checked in quickly. the staff was friendly and efficient. stayed in a - bunk room and it was perfect for our needs. we had plenty of room and we were - guys in our -- is visiting for the weekend to catch some baseball at yankee stadium. yes the rooms are small but not at all cramped. the beds were quite comfortable and the tv for each one was a stroke of genius. the free in-room wi-fi was excellent. bathrooms were clean never had a problem getting one in the morning or evening. the shower gel and shampoo dispenser in the shower was a great touch. for those on a budget this place is perfect.',happy
id40858,' the hotel itself is ok but that pales in comparison to the rude behavior of the staff. we stayed for the thanksgiving holiday and on thanksgiving day had the $-- per person brunch . this was a champagne brunch but we were never offered champagne until we noticed the bottles and asked if it was included. we were then told yes.. a waiter accidentely spilled (cold used)coffee on my -- month old daughter and my - year old daughter. the waiter had spilled the coffee on my -- month old is head face and dress. her hair was wet with coffee and she was screaming. my - year old had it all over her back. the waiter apologized quickly but didnt come back to check on us to see the damage. thankfully a lady at a nearby table gave us a napkin and cared about my children because the staff did not care one bit. after cleaning my children up we went downstairs to see the lobby. we went to the fountain where the ducks are and sat down at a table for a few minutes. my parents were with us and they stayed at the table while my husband and children took a walk through the lobby to look at the gingerbread houses and christmas trees..we stopped to take photos by - iron dog statues. my oldest son placed my - year old year old daughter on the dog holding on to her the whole time.for the photo. out of nowhere a security guard starts yelling at us to stop and that no children are allowed to climb on the statues. well...my children werent climbing the statues. we placed and held onto our -- lb - year old on the statue for a photo. he was very mean about it and said do you have a problem with that? we just looked at him and took her off. he then watched us as we walked through the lobby window shopping keeping his eyes on us the whole time. we went back to the fountain area where my parent were sitting and my oldest son and i decided to go up to the room to get my wallet so we could go shopping in the hotel stores. we went to the elevator to go back upstairs and while we were waiting we heard someone yelling hello...hello hello...it was the same security guard yelling hello in a rude voice to tell us the elevator on the end was open. i looked at him and as we were walking in the elevator he gave me this mean stare so i said to him you sound really rude when we came back downstairs to meet up with my family again my husband told me that the same security guard aproached him and told him that i was rude to him! yes..he tattled on me to my husband!! he also called the head of security to approach me and confront me! this - ft. man comes up to me and asked us what happened. i explained the other security guards rude behavior and how disapointed i was in the way he handled the statue and elevator situation. i also told him about the coffee spill on my children and the lack of empathy from the staff. he apologized and said he isnt on our side of the security guards side(??) and gave us a comp for a meal at chez philippe . this helped but didnt take back the embarassment the security guard created or the fact that my children were part of it on thanksgiving day. i was hoping more would happen to the security guard since he was so rude and obviously had major attitude issues. i would never return to the peabody again after this.',not_happy
id40859,' stayed @ hilton ---- -----. our time in this wonderful hotel was picture perfect from the moment we arrived until the very minute we left. room was huge by any city is standards and was immaculately clean and prepared. hotel staff was very friendly courteous and always helpful no matter the question and situation. hilton bedding provided wonderful sleep although we didnt do much sleeping! it is new york!!!! also hotel provides super easy and convenient access to everything from the subway to times square & the theater district and fashion district! a++++ service from top to bottom and will definitely be staying here on all future visits.',happy
id40860,' although the location is convenient to penn station you are not able to control the a-c unit from your room. we advised the front desk staff that air wasnt working & they sent a bellman to look @ it while we went to enjoy dinner. his way of fixing the air was to open the window....very disappointing. the staff is friendly & rooms are clean. the dead flowers on the hotel check-in desk was not appealing either..',not_happy
id40861,' the rooms were well-equipped and very clean. the only negative is that the doors open to the outside (motel-style). the free breakfast was very nice.',happy
id40862,' while the grounds are nice that does not make up for all the faults of this so called resort. think large scale motel - with flowers and restaruants. lights in the room were not only dusty they had cobwebs on them. the bathroom floor towel-mat was so old it was thread bear had holes in it. i have seen plates in the hall of other hotels when people put them out after getting room service however they do not sit in the hallway for - days service in the restaraunts is terrible ask for a refill on my drink - times no refill. after you get the food you are ignored. the food is subpar and expensive including the hotel catering. internet bandwith is so bad it makes the internet useless and it will only cost you -- bucks a day for that. the hotel must beleive in hiring people who will do the jobs americans wont do. so language could be an issue if you ask an employee for directions or help. if you like sleeping on the concrete then you will love the hard beds i would recommend you stay at another hotel and walk or take the trolley if you have a confernce here.',not_happy
id40863,' this was my second time staying at affinia gardens. we arrived on august --th to celebrate a friends --th birthday with - wonderful friends. the birthday girl was from england and her first visit to nyc. the outstanding service we received was second to none. it all started with chris who organized a car to pick us up at jfk and we were greeted by robert who not only drove us to the hotel but also provided us with many points of interest. then we arrived at the hotel and latoya (who is had prepared everything for our arrival) wine food and a surprise birthday balloon when we arrived. she had everything organized and did a great job of making us welcome. in addition to this they made sure we enjoyed our stay and provided everything we needed for a four day stay in nyc. they booked our reservations at the comedy club provided maps coupons and anything else we needed. the suite was amazing; - bedroom; one with king size bed and full bathroom and second bedroom with queen size bed and another full bathroom. the sofa in the large living room also had a pull out sofa bed and a lovely long table with six chairs. the kitchen was large and even had a window in it along with full fridge stove and microwave. the accomodations could not have been more perfect and we were on the --th floor over looking the street. the room was so quite and all of us slept so well. when we asked for another coffee maker it was at our room in last than - minutes. special thanks to all the staff who made our stay so very special. the location is perfect and there are so many shops close by and excellent restaurants. the metro (subway) is a - minute walk and we used it our entire stay and it was so easy to get around nyc. central park is a - minute walk and the carriage ride was fantastic. we saw it all and i would highly recommend the staten island ferry ride (which is free) and you get to see the statue of liberty and ellis island so close. this trip was so wonderful and it is thanks to alex spektor and his great team at affinia gardens that made it so wonderful. special thanks go out to latoya chris and robert for their outstanding customer service. i look forward to another great stay at affinia gardens in the very near future. if you want an apartment-hotel that is close to all the action but quiet and relaxing after a full day in nyc this is the place. it was absolutely excellent!',happy
id40864,' four of us stayed in a - bedroom - bath suite prior to flying to hawaii. the rooms are dark but comfortable. the breakfast is excellent and good shuttle service to airport plus free parking. we wanted to return again next year; however we will be staying elsewhere as their rates have gone up --%. no longer a good value.',not_happy
id40865,' really liked the max hotel but the room was quite small and we had some problems at check-in. we had called several days ahead and arranged for a late arrival. upon check in we were told that our room had been reassigned and the king that we had paid for was not available. after -- minutes of haggling a king sized room was made available for us and we were allowed to check in. the remainer of the - nights stay was ok. the bath is really small. i did not find the desk staff to be very helpful.',not_happy
id40866,' i stay in a lot of marriott hotels but this residence inn has to be among the very best ... and not just within the marriott brands. the difference is the friendly and incredibly helpful attitude of absolutely every staff member on the property. my wife and i visited washington with our grandson. and yes the hotel had a nice and quiet neighborhood. yes we had a fabulous room (one bedroom suite that was large enough to seem like a two bedroom suite ... plus balcony and view!). yes the breakfast was everything both our -- year old grandson and we could want. but the valet attendant who insisted on helping with our luggage as well as parking the car the front desk personnel who followed up a maintenance request with two different phone calls to make sur everything was right the housekeeping manager who asked everyone she saw on the elevator if their room was ---% the hotel manager who even helped clear tables at breakfast to make sure there were free tables for all who came in ... all of these folks and more added up to a marvelous stay we will remember. i cant recommend this property too highly!',happy
id40867,' my family and i stayed at embassy suits over the july -th weekend. everything was fine until i forgot my phone on the bed the last day we were there. when we came back to the room that night my phone was no where to be found. after extensively searching for it throughout the entire room i called the front desk. no phone had been turned into the lost and found but they would check again in the morning and let us know. in addition we noticed that my dad’s phone which was packed in the bottom of our suitcase was missing as well. the next morning my phone had mysteriously appeared in the lost and found and the manager said that it must have got caught up in the bedding when the sheets were changed but the sheets weren’t changed the entire weekend!! my dad’s phone is still missing as well as my mother’s camera adaptor cord and memory stick. not only is it going to cost around ----- dollars to replace everything but the hotel is completely blowing us off!!!! if you stay here make sure you lock your suitcases and do not leave anything of value out in the open or it will be stolen!!!!!!!!!!!!!',not_happy
id40868,' i must say i am impressed with the marriott long wharf once again. it is located right next to an entrance for the train. it is also located right next to the aquarium and legal seafoods and is a short walking distance from other great boston spots. and best of all they offer just about the best service i have experienced this side of the mississippi! maybe even the country. yeah i am referring to marriott brands only since that is my preferred brand. marriott has been good to me for over six years of business travel. yesterday mark one the of the building security employees was extremely helpful in my trying to locate a phone charger since i forgot mine at home. secondly i am always impressed with the long wharf’s concierge lounge but today i was blown away by the chocolate covered strawberry chocolate cake. it is definitely the best cake i have had this fall. i wish my mouth had been bigger and my clothes were not so tight already. it was simply delicious and i must compliment those who made it. wow! everyone at the long wharf “gets” customer service. as critical as i can be sometimes when i rate customer service at hotels i can tell you that everyone at this hotel is simply stellar. plain and simple some other marriott hotels like some full-service marriotts in new york city can stand to learn from the way they do business at the long wharf. it goes to show that you can indeed be a nice hotel even if you are in the mean (east) coast. really new york city full-service marriotts have no excuse. send the management to the boston marriott long wharf to learn. kuddos to the long wharf because they are doing it right! even the lady delivering little square chocolates at about -:-- pm was delightful! also the housekeeping employee said hi to me with a big smile when she first saw me this morning. i mean everyone was amazing. some might take it from granted but i try hard not to. i am very impressed. the long wharf marriott in boston will be my preferred hotel every time i come to boston period!',happy
id40869,' this resort is a real showpiece crème de la crème & our favorite! i use to live in san diego so i know all the other hotel choices but this is our favorite and -rd time back. our little family of - stayed during the ------- new years-christmas break for - days. i think all the rooms are wonderful even if you dont get a beach front one. you can still walk over to the sandy beach & sit in a chair or lay on a towel. surprise surprise we were the only ones on this wonderful private (yet public) white clean sandy beach just steps from our room. upon arriving we did have a problem with our room is toilet & they very quickly accommodated us to another working room. for our inconvenience they waved our parking fees. our room was very nicely appointed very fresh clean sheets too! the resort has - pools & lots of things to do. but then all of san diego has lots of things to do! at the hotel is baleen restaurant i had the best pork chop dinner ive ever eaten and my husband really enjoyed his fish dinner too. we also enjoyed every mornings breakfast sitting outside in the sun on the waterfront at the barefoot grill (morning cafe) you can also eat inside. bottom-line we would return to this resort in a heartbeat!',happy
id40870,' this upscale hotel is a gem. a stay here gives you faith that there still are hotels that are clean classy and guest oriented. the bathrooms are spacious and spotless with',happy
id40871,' my family and i stayed here over the -th of july holiday. after a long hot day we returned to the hotel and decided to skip the fireworks. our room overlooked missouri street. we had a great view of the fireworks downtown. and what a fantastic show!! the carpet was a little worn. the pool could use a serious overhaul. didnt feel like there was enough clorine in the water also there was chipped paint tiles etc. was worried about the location at first but it is right across from the colts stadium and the local police come in and get coffee every morning. we felt very safe.',happy
id40872,' the room was updated and clean but the in-wall a-c was old and clanky. the rest of the hotel seems like it could use an update even though it had one recently. seemed old.',not_happy
id40873,' i stayed at this hotel at the beginning of july with my girlfriend. we booked a standard room and were allocated one on the -st floor. the room was very nice and clean if a little small (which is what we expected) however looking out of the window all we saw and heard was the air conditioning unit. we asked to be moved and were moved to the -th floor where we could still hear it and were looking out on it. we complained again and were told that all the standard rooms looked out on this area. we had no choice but to upgrade our room which cost us $---. the new room was excellent and money well spent it was very big and looked out over the lincoln centre. all this aside the hotel is good and we enjoyed our stay once we had a nicer room. we tended to get used to the good staff on reception and the not so good so waited until the good staff were working before we asked for anything all in all i would stay here again and anybody going shouldnt be worried.',happy
id40874,' visited red lion on -th avenue for a one night stay. whilst the hotel is in a great location for visiting pike place and the shopping areas and the rooms are quite nice i have to agree that for the price this hotel was really not worth it. we paid $--- us per night plus taxes. the person we dealt with at check in ( ryan ) was very miserable and impersonal. really needs some customer service training. this is the noisiest hotel i have ever stayed in. the walls must be made of paper as the people in the next room really were enjoying themselves if you know what i mean!!!!!! the elevators were close by and were also going all night. the showers made a very loud vibrating sound when switched on not tonly in our room but all the rooms above and below us. needless to say we would never stay at this property again. i did not sleep at all that night which did not make for a very restful start to my alaskan cruise.',not_happy
id40875,' i have been on an extended business trip and on the week of april --th my wife came to visit me. we stayed at on the avenue on the upper west side. what a treat. quiet clean rooms in a user friendly area of manhattan. we had especially memorable trip because of an employee who went beyond courtesy and service. his name is dennis k. and he was the best at directions helpful hints and humor. ask him to do a brooklyn or new jersey accent. thank you dennis you made our trip memorable.',not_happy
id40876,' from the moment we arrived to when we left two days later it was pure pleasure. the staff was outstanding. the food in their restaurant was nothing short of excellence. we had a corner suite in the front of the hotel. it was spotless well appointed and comfortable. was it a bargain?......probably not but if i went back to seattle i would stay there again. we stayed two nights prior to a cruise to alaska. i booked on the internet after communicating with the staff about our trip. we opted for the package that included breakfast transportation to the pier and a city pass that gave us a coupon book containing free admission to the zoo and aquarium which we very much wanted to go to and did. both were well worth the effort. the staff made recommendations for dinner both nights we were there and based on our preferences they couldnt have made better suggestions. they even drove us to the restaurant in the hotel car. the hotel and their staff will be a part of our memories of seattle. by the way we loved the city and we arent city folk. very pedestrian friendly...lots to see and do.',happy
id40877,' overall this hotel was good. restaurant - we had dinner and breakfast in the restaurant and the food was exceptional. service was ok without being brilliant. front desk staff were very helpful and always willing to answer questions. for a family of - room size of - double beds didnt work uncomfortable sleep for me. i would recommend this hotel to a family of - but not to a family of -. it was a short drive to both seaworld and the zoo and again staff at front desk helpful to get there',not_happy
id40878,' if you are looking for a great romantic getaway - this is your place. we had a - bedroom deluxe - meaning we had two levels - with a hottub on the balcony. great for a glass of wine - and watching the river. there is a small spiral staircase up to the upper level - so we kept our suitcase downstairs - not a huge deal. we had david (the concierge-bellman) make us a reservation at landry is - and noticed that we were the only table with flowers - and a red tablecloth. there are so many great places to eat - and the prices are very reasonable - i guess with all the places to dine - they need to be competitive! this is a great walking town - other than the steps up and down the riverwalk - you can get to so many places on foot. if you cant walk that far - there is a shuttle to get you around as well. the staff is very helpful. our stove did not work - and when i called they were going to send someone up right away - i had them wait until the morning because we were beat from traveling - but they fixed it as soon as we left in the morning. if you are looking for a good - reasonable breakfast - we tried schilo is delicatessen over on commerce st. great potato pancakes - great service. if you are looking for a resort place - then go somewhere else. yes - the rooms are small - but with everything you have outside - why are you spending time in the unit! i would stay here again when in san antonio!',happy
id40879,' if you like staying at a day care center then this is the place for you. lobby restaurants hallways rooms etc. are very noisy with lots of children. so it is a great place for a family terrific pool and family centric activities. but if you seek an adult experience you will want to go elsewhere. huge facility with lots of amenities which are pricey. helpful and plentiful staff. rooms are modern but pretty small and so-so quality for the hefty price. beds not great if you self park its a hike (uphill) to hotel ginormous conference faciity long and relativey arduous trek to downtown sa.',not_happy
id40880,' my partner and i stayed at the library for his --th birthday after we were recommended the hotel.. the hotel was helpful before my stay with questions about the trip and they advised us and booked resturants while we were there. the staff were great and we got a card and a bottle of wine for my partner which was a nice touch. it was great to have --hr refreshments and the cheese and wine were great and there was plenty on offer!! the upstairs bar was also nice to have a drink in. the location was great and we both had a fab time. wifi was also included. the only downside was the room was quite small and there are quite a few taxes on top of the room rate. this by no means ruined our trip and we would recommend anyone to stay there.',happy
id40881,' great price helpful staff. great breakfast! for the price you cant beat it we got there early and was let check in early!! very helpful after driving all night. definitely would come back and recommend this hotel.',happy
id40882,' this is a budget hotel so dont set your expectations too high. location-wise it is brilliant as four (or five) blocks away is the kodak theater and all the hollywood stuff that tourists come for. this means that youd only need to walk for -- minutes and be in the middle of everything without worrying about parking subway etc. in saying that youd also get the occasional interaction with the homeless community of hollywood being in that close to a tourist attraction. while they are mostly harmless they do smell as well.... if youd like to be able to park in the underground garage pay your $-- quickly as it gets filled up pretty quickly. when we were there it was about at ---% off capacity but there have a parking attendant who parks your car etc. as with most budget properties things do look and feel old threadbare carpets and no coffee or tea making facilities. there is only one elevator so when things get busy youd have to wait patiently for it to arrive. ice machine is on the ground floor and they provide tea-coffee between ----am. it was quite hard getting good internet connection at level - we had to log in to the level - wi-fi connection but it wasnt a very strong connection. this is free btw.',not_happy
id40883,' if you want the hilton standard don’t want to pay to be at the financial district and like to be decently near to universal city hollywood or malibu this is the hotel. though with a lower standard (room quality is a notch lower than others) than other hilton hotels you’ll find a very good quality - price ratio. staff is very helpful specially the valet parking guys. whole staff will take care of your needs. as said hotel has a very good quality - price ratio. as with many american hotels they’ll charge for wi-fi usage in room parking is not free breakfast is not included. but you have ways of dealing with this. for instance you can take breakfast at many places near the hotel or near the attractions. if you go for it at the hotel they’ll charge half the price for the cold buffet (pastries ham cheese jam fruits coffee etc) or a full price if you go for the hot buffet (oatmeal sausages tomatoes pancakes waffles omelets etc). malibu is a -- minutes non jammed drive through a very nice canyon. sightseeing is worthwhile. there are a couple malls a few blocks away. there’s a best buy round the corner. the interesting part of hollywood bv. is a -- minute drive away (can get jammed). universal city is also at ----- minute drive. beverly hills (pretty woman’s hotel rodeo drive) is a -- minute drive. the only places it took longer to get because of traffic were venice beach downtown la la brea tar pits we find a gem a few blocks from the hotel. there’s an excellent indian restaurant called anarbagh located in ----- ventura bld. - blocks from the hotel there’s a tgi friday’s… etc. all in all an excellent location as a starting point for la’s sightseeing very nice hotel',happy
id40884,' i was on the -nd floor and my bed was shaking. from the band down stairs. try calling the front desk. no answer tried - times called room service to try to talk to someone. they answered said i will get manager to call you! no that didnt happen. i called the ---- hilton number they patched me thru to the manager. said he cant do anything. they had the room till --pm. this started at -pm. we had to get up at -am and go compete in a usa meet. they didnt care. - calls to the ---- number later and ---- the band quit. but then the party moved to the hallways till mid. still no answer at the front desk. must of been with the party???? if you need to get rest thats not going to happen at this hotel on shadeland ave. good luck on piece and quiet. as far as compensation well they are working on that it will probably take --- weeks. oh lets not forget if your a priceline (third party customer) you dont get any consideration according to the manager. if you stay for cheap or get treated like cheap. except the people that clean the rooms were very nice and helpful.',not_happy
id40885,' i stayed at the drake hotel in the gold coast historic district where the magnificent mile begins. checking in was surprisingly easy even though i arrived at the hotel before noon and check in is listed as -pm. when i entered my room it was love at first sight. it was the perfect room for me nice and cool (i appreciated having control over the thermostat- i have stayed in some historical hotels where you do not ); the bed looked amazingly comfortable and was. i looked out the window at a view of the beach and lake michigan. i was very with the location being near the beach. after a busy day of walking i decided to stay nearby for a casual dinner at oak street beach. watching lake michigan splashing was very relaxing. i walked along the lake to navy pier in the morning. another perfect choice for me. the staff were friendly and exceptional. the valets were helpful without being intrusive. as i was leaving in the morning a maintenance man stopped what he was doing to offer to help with my luggage. i declined as i needed to search for my keys etc on the way to check-out. reception was always available and check-out was very easy. i spoke with several concierge and received great directions for within chicago as well as to my next destination. i left my rental car at enterprise is parking and avoided the parking fee. i took my laptop to the lobby for wifi. i did not incur any additional charges. the room was clean with plenty of peter thomas roth toiletries and towels. it is an older building and if contemporary is what one is going for it might not be the right one for you . i do extensive research before traveling to find the right fit for me for accommodation and activities and selecting the drake helped make this visit a perfect --. more pictures of the hotel and area are at http:--pspective.com-travel',happy
id40886,' we visited chicago for a long weekend in october. the location is excellent - very near michigan avenue and within walking distance of the chicago art institute. and all the other major attractions in chicago for that matter. but (and this is very important) it was an oasis of quiet and calm in just a block from all the activity that defines this most amazing city. the experience - from arrival to departure - was just great. check-in quick doormen efficient and choreograph the comings and goings of cars and taxis beautifully. fun to watch them. the highlight staff-wise was definitely the concierge tim; he is the best we have ever encountered. the lobby bar oenophile or eno has a great selection of wines - by the bottle or by the glass and we were able to take a bottle to our room to enjoy. the view was great - we were on the --th floor looking over soldier is field the stadium and the field museum. the room was large and beautifully appointed. large flat screen tv and an excellent help desk when we had a temporary wifi problem when we first arrived. vanity outside the bathroom had great lighting and a large closet. bathroom had separate bath and shower and was quite large. we ate out most of the time in our travels around chicago but had breakfast in their restaurant one morning. really v. good. bountiful buffet. they simply did everything right. hoping to return soon. bed a bit soft for our taste but that is just personal preference. suspect most would like it. bedding luxurious w- wonderful cozy duvet.',happy
id40887,' i booked a room for myself and my three out of town guests from service aumbience to the wonderful smell it was the best- would recommend the hotel to anyone staying in the city',happy
id40888,' i travel to nyc quite a bit. this is the first hotel experience that was a complete disaster. the hotel was overbooked and understaffed. they had one person at the front desk and a mob of angry travelers waiting for their rooms. and this was at --:-- p.m.! a women with two crying children approached the frontdesk in tears demanding a different room because the room she was given was occupied. when her and her children entered their hotel room they were confronted by two naked adults. total bedlam. the hotel staff did barely a thing to calm her down. at --:-- p.m. we were finally given a room of course by now they had lost track of the luggage we had left with them. that took them another --- hour to locate. the room we were given was small (but thankfully unoccupied). though the room was relatively clean there were empty wine glasses and a bottle sitting by the bed with wine spilled on the carpet. i called the front desk to complain but of course they didnt answer. i will never stay at any radisson again. ever.',not_happy
id40889,' baymont was just great. cloe to diaand great service shuttle. rooms were just great. breakfast items were pretty good.',happy
id40890,' my dad & i stayed one night in june ----. the staff is super. the hotel is on the wharf and walking distance to many things to see. this is one hotel you should stay at.',happy
id40891,' stay: november -st thru -th this place is still a work in progress so ill try to separate where the hotel is now from where i think it may be in a few months. let me start with the now stuff. the thompson website hasnt update it is page on this hotel for three months and i guess the reason is that they want to allow readers to be misled. their website says the gym pool and spa are open. theyre not. in fact the modular units for the pool were being delivered on november -; construction people i spoke to implied that the hotel may not be complete for three months or more. the service elevators arent working so one of the three guest elevators is permanently reserved for construction workers a second is used most of the time by hotel service staff so for much of the time only one elevator is available for guests to cover -- floors. longish waits are the norm. the restaurant is not yet open but they do have a kitchen working. as compensation for this they have a hospitality suite serving free continental breakfast . this is just a joke. it is a converted bedroom containing a vacuum coffee pot paper cups and wooden stirrers cartons of half-and-half and a few assorted cakes. room for about six people to sit at low tables. i went once and didnt bother again. ok so there is a lot missing and the question becomes how much are the hotel discounting their rack rates to compensate for these failings. unbelievably the answer is zero. the hotel management is in denial. when i was trying to book in mid-october the rack rate for the king studio suite i wanted was $--- a night. i rang the hotel and asked what they were charging. the answer was $---. when i told them i knew that much of the hotel was incomplete they said they couldnt reduce the rate. totally ridiculous. so i found quikbook.com who (i deduce) have block-bought a stack of their rooms and are heavily discounting the rates. interestingly as the date you want approaches the rates they charge get cheaper and cheaper. i finally booked with quikbook about -- days before going there and got a rate of $--- a day which is a discount of almost --%. when i checked in i asked whether the gym pool and spa promised on the thompson website were ready. when they said no i told them their website said they were. im surprised at that said the receptionist. nine days later the website hasnt been changed. but they have at last reduced the rack rates on the site. the suite i had has come down from $--- to about $--- (it varies according to the days you want) so maybe theyve had a bit of a reality check at thompson. equally it looks a s if all new york hotels are struggling to fill rooms and are starting to reduce rates. nevertheless i think thompson is cavalier attitude to knowingly lying to to heir potential customers is disgraceful. if i had booked direct with them at full rates when i discovered that i had been scammed i would have refused to pay the bill --- and i told them that at the hotel. by the way quikbook are still --% cheaper than booking direct ! right now ill go through some features of the hotel which will still be around when the place is complete. the king studio suite is a good room total about --- sq ft gross. the bed-lounge area is open plan with a half-screen between. bed very comfortable as is the sofa in the lounge. fabulous big flat-screen tv with all the channels and movies you could want. pretty good cupboard and drawer space a safe and a minibar (well stocked). the bathroom runs of that area to form an l-shape and it is tiny by comparison at --ft by -ft. you need to close the bathroom door to use the wc the shower is narrow and you need to work your way round the shower door when you get in or out. the water pressure is too low in the shower and the hand-held shower is ridiculously unusable. but it works at least. the room has free internet connection. they have four wifi circuits but theyre all unsecured which means you really shouldnt use them to log in to any important sites like banks. i told the receptionist the day i arrived about this and she was very surprised and said shed notify the management immediately. a week later nothing had changed and considering it would take someone about five minutes to secure the networks this is again indicative of a bad attitude and practice by the management. the room is not well soundproofed. twice i was woken at around -am by traffic honking horns on east houston street (which my room faced) - and im generally a heavy sleeper. noise from other rooms (plumbing tv etc) was also detectable. i was staying on my own and i really liked the room a lot despite the couple of shortcomings. the staff are universally excellent. theyre friendly and eager to please and theyre efficient. housekeeping seemed a bit disorganised (i had to ask them after -pm every second day to make up my room) but at least when asked it was done immediately. finally the area. the hotel webpage describes lower east side as “one of manhattan’s creative focal points” which is just silly pr hype. les is just another fairly typical manhattan neighbourhood. it’s generally old buildings with lots of small local shops and cafes and restaurants. it isn’t a great tourist area although it’s a brisk ----- minute from chinatown soho and central greenwich village. there’s nothing wrong with it but my first-time tourists to the city may not like it.. and the bottom line is this. for what i paid - $--- a night - i thought the hotel was excellent value and i really enjoyed my stay. at the hotel is apparent new rack rate of around $--- i would be un. when complete this will indeed be the luxury boutique hotel they set out to build. but in this area i dont think it will command the original prices they set on the rooms. their newly current prices look about right.',happy
id40892,' we returned -- years later for a second honeymoon. i am a little bit older and wiser now and still love this hotel. the location is great. the staff was very friendly and helpful. the breakfast tasty. we remembered the elevator noise and booked a bigger room. it was on the street side a little noisy but it is the city! could use some updating. if you want a big box sterile hotel this is not your place. if you want smaller more personal and unique then stay here.',happy
id40893,' luxurious rooms and beds. very helpful staff. no lines at desk. concierge even friendly which is unusual ive found at large conference hotels. terrific green option with incentive $-. almost didnt do green option tho because it meant no coffee in room each morning. engineering staff immediately fixed leaking air conditioner. what i would suggest improving: -) the swipe card for elevators doesnt work well. there must be other security ways to limit floor access? cards didnt work - out of - times; it is uncomfortable to be in a dark elevator when doors closed and still fumbling with swipe card. -) consider a small light near room thermostat. its location near door w-o nearby lights made it difficult to read and change.',happy
id40894,' hotel drisco was two blocks away from where we were attending a --th anniversary celebration and was a joy to come home to. we could not have been happier with the concierge marti the front desk michael and bob who helped with everything. the breakfast was excellent and fully staffed. everyone else has said it all. top quality and fabulous staff.',happy
id40895,' we booked the reservation through travelzoo. it is a nice property we stayed in chicago downtown in transit to london. shopping & restaurants are within walking distance from the hotel. so we like it. traffic is bad in and out from the hotel to the airport ohare.',happy
id40896,' this was my second stay at this airport due to an early morning flight. it is convenient when you have an early flight (in both instances we had a -am flight)... it is just a walk away to terminal b or even if you have to go to another terminal they have an airport shuttle every -- minutes. you can also walk from one terminal to another and if you know where you are going it is really not that bad. the rooms are typically nice. comfortable and quiet. the first time we stayed we had no problems and my family enjoyed it -- they had a restaurant gym and a pool which were big hits to my family. our second stay was somewhat disappointing. the heater wont really come off and the cool air wasnt coming out. the maintenance person did come within -- minutes of me calling for help. however it was still warm and my mother who is always usually cold even complained that it was warm in the room. i do want to point out that i believe this might be a fluke nonetheless it somewhat dampened the experience. it can be overpriced especially if you do not get a discount (we got a military discount and you do need to show a photo id). it is however worth it if you have an early morning flight and if you have to return late (as was our case) -- in each case everything worked beautifully.',happy
id40897,' this hotel is one of the best i have ever stayed in - the service and accommodations are top notch - very luxurious yet comfortable - and the location is great - truly a home away from home when i am in new york',happy
id40898,' there are so many things to enjoy offered by the hotel. the pool free full breakfast fitness center and comfortable pillows with the bed. the hotel is surrounded by other hotels so they need to be alittle bit better than the rest. check in is easy but i ran into several problems during my last stay and there was one one person to assist and i waited a long time. the hotel offers dish tv so if its windy the reception is terrible. my room door entry lock quit working and i was forced to get teh front desk to open my door everytime i needed to get in. no maintenance guy on duty or a reason they couldnt fix it for some reason. small problems that they can help with faster. overall a decent place to stay and i will again.',not_happy
id40899,' my wife and i stayed just one night as a stop over on our trip back to wi. at check-in the staff was very friendly and efficient. the room was spacious and the bed was very comfortable. in the morning we discovered there was only decaf coffee in the room and it took - calls and a stop by the front desk to get regular coffee. this is a very no frills hotel definitely below par compared to other crowne plazas we have stayed at in the past.',not_happy
id40900,' the reviews on this hilton have not been the best. my brother booked this hotel for his wedding. we are vip diamond members and have stayed at many hilton brand hotels in us. this turned out to be pretty nice. we had a nice big bathroom and a view of the golden gate bridge (when the fog lifted). we got vouchers to starbucks every am which was very nice. the conciere was awesome! so kind and helpful to our entire family. the lobby is dated but clean. they have done a lot of updates to the rooms. the beds were great but the rooms were kind of small. not uncommon with older hotels in large citys. it was not really a hotel for children. nothing for them to do. it was chilly and you could not use the outdoor pool. the workout area was very nice. the spa is no longer in use as it closed a week before our stay. as for location- it was a short walk to street cars. we used cabs and street cars for the entire stay. i enjoyed the walk to the farmers market early in the am (market building). it was the best farmers market i have ever seen! i did not feel unsafe at anytime even when i went to walgreens around the corner late at night. all in all i would stay there again. i loved the location. it is a very busy city hotel full of life.',happy
id40901,' based on this website i opted for the michelangelo. i booked the hotel through quikbook and it was $--- for friday nite and $--- for saturday nite. on their website and on all the other sites i visited the rate for both nights was $---. when my husband and i arrived at -- am we didnt think we would get to check in but they had a queen room ready - not a king. we said that was fine. she then told us it was an upgrade and i (suspicious) said how much? she said it isnt anymore i just wanted you to know. we walked in room ---. oh my gosh. it was a suite! gorgeous! it looked like it had just been redecorated. it had a gorgeous pink couch and matching chair in the living room with beautiful silk draperies a large oak bar (no frig or anything) and the bedroom complimented the living room. the bathroom was nice too and the carpet looked new. it was a huge room. we did not hear any noise. we loved the front desk personnel the concierge the bar folks and the bellmen. everyone we encountered that worked at this hotel was great. the concierge recommended a great spot for brunch - i would think it would be great for any meal. it is called park avenue summer. the last word changes with the season. ie: part avenue winter and so on and so forth. it is so hip. they close the restaurant for - days before each season and redecorate the entire restaurant from the ceiling down. the brunch was spectacular and the atmosphere was unparalleled. my husband had the filet and it was divine. also we saw a star - patrick stuart (you know - the new star trek - i think that is his name.) anyway he walked in with his honey for brunch. cool. another great spot in the meat packing district is spice market. this one is thai. we were overwhelmed with the menu so we told the waitress what we liked and had her bring it to us. it worked out well. over all on our first trip to new york we loved it. we will stay at the hotel again. fabulous time!',happy
id40902,' i am in the middle of a five-night stay but was motivated to write my review early. check-in was smooth. the bellhop was courteous and gave a very helpful “lay of the land” regarding the area surrounding the hotel (restaurants parking etc.). the best part so far though was entering the suite on the first night. the room is wonderful! the décor is warm and cozy. it feels like a home away from home. i can relax in this room. you would think this kind of comfort would be costly but the rates were better than the rates at the surrounding chain hotels and the atmosphere here is more personable.',happy
id40903,' this hotel is in a great location in the gas lamp! we didnt have a car and were able to walk or cab it to little italy seaport village etc. the rooms are very nice and clean. hotel staff is very professional and accomodating. colleen at the front desk was the best guest service rep that i have ever had the pleasure of meeting! she went above and beyond to assure our -- year wedding anniversary was enjoyable. i would definitely stay there again and recommend it if you are going to the gas lamp district.',happy
id40904,' when my travel agent suggested paradise point i was definitely nervous what with so many mixed reviews here. but i took a shot and i am glad. our family including several small children really enjoyed pp. we rolled in at -:-- on a saturday and no one was around guest-wise. based on previous reviews i was worried about not being able to check in. no problem at all actually i walked right to the counter quick cc swipe and got the key. the bell staff came right over and gave me a ride on their golf cart while my family followed behind in the van. parked at the unit a suite on a little cove and the bellman took everything in. suite was perfect for us a living room with pullout sofa nice little kitchenette with refridge-micro-sink and then a separate bedroom. no cracks smells etc. they had forgotten our cribs so a quick call and three minutes later another cart pulls up and a man sets them up for us. the rest of the stay was very. our kids loved the little cove as they could goof off in the sand and chase birds. the firepit was a huge especially when we made smores. staff we encountered were nice efficient. we did not make much use of the pools or grounds due to weather and off-site activities but the place really is pretty reminiscent of resorts in hawaii with all the flowers and foliage. so i feel relief and good fortune for our stay. about the only thing i can say is that i wish it was a little closer or walking distance to offsite shops-restaurants we took our car out almost every day. never more than -- minutes but might try the marina or coronado some time.',happy
id40905,' very good location nice staff elegant rooms well... very good hotel!',happy
id40906,' we were looking for an affordable room with - double beds which seemed to limit our choices in nyc. the skyline seemed like it was a good deal but out of the way. when my sil & i both went to book it the rate ended up even lower than quoted a nice bonus! the rooms were large enough ive been in some very small rooms in nyc and the bath quite roomy. when we reserved we were told that it would be in the older section but we were placed in the newer section. even though we were only on the third floor the room was exceptionally quiet no street noise at all. there was even a mini-frig in the room (empty no mini bar all for our use - perfect for families). the room was clean and neat and the beds comfortable enough not lush like a hotel twice the price but again a good value. when we walked back from times square we were to see how close we were. the out of the way hotel wasnt out of the way at all! and a bonus was the $-- parking that the hotel offered. many times weve gone to a hotel where it costs a fortune to park your car. we were there with a - and -- year old and managed to get into the pool once on sunday morning (we were there sat to mon) and the girls loved it. the pool is only open during the day on weekends and in the evening on weekdays. the view was fun so even if it is closed it is worth a trip to the --th floor. we never used the restaurant in the hotel but did check out a great restaurant on -th and --th for sunday brunch. there are a lot of eating places in the neighborhood so dont settle!',happy
id40907,' we wanted to stay somewhere in the city that wasnt too expensive. we were surprised when we got a room at this hotel for $-- a night (with a private bath). it is in the middle of union square! this is a cool place to stay no matter what your budget is. they have hostel style rooms that share a bath down the hall small rooms with private baths and suites. i would definately recommend this hotel to all of my friends. it has modern decor and a very smart use of space in the small rooms.',happy
id40908,' the rooms are pretty good and the service is above mediocore. as ive stayed in so many sub-standard hotels lately this one is certainly one that can be described as at least the minimum a hotel should be. the fitness center is nice but the pool is almost non-existent.',not_happy
id40909,' this was my first time in new york and i stayed at the new yorker hotel. i was attracted to the hotel because of its history and location. it is located one block from macy is and three blocks from the empire state building and times square is less than a mile away perfecet for a good walk and there are many shops and restaurants along the way to any of these attractions. i am disabled (wheelchair) and the hotel staff were very helpful and the room i stayed in was very accessible. they would go out of their way to make sure i was satisfied. the hotel has two restaurants which provide great food and service. they also have a transportation service that was very helpful and provided me access to go anywhere in the city. i can not say enough about this hotel and new york city. nothing i had heard was accurate the people and the atmosphere are awesome. and for someone that is disabled and faced with challenges everyday this is one of the most accessible cities i have ever been to and the people show respect and generous hospitality to the disabled. i was truely impressed. i highly recommend new york city and the new yorker hotel. and if you need a ride see my friend john and his son john jr. at new yorker rides inside the hotel.',happy
id40910,' having spent - nights at the library hotel and then - nights at the sofitel new york i can provide a good comparison between the two. the library hotel is an excellent little hotel in a great location whose greatest asset is its staff. helpful approachable and genuinely friendly. the inclusion of free wifi (albeit bit unreliable and slow in my room as my room was directly behind the wifi router in the hallway) continental breakfast and the fantastic free evening wine-snacks is what makes the library hotel stand out. the hotel room (i stayed in a deluxe room) is modern clean although compared to my sofitel room (i did stay in a suite at the sofitel for less money than the library hotel) was smaller and with less provisions. it was also not as quiet as the sofitel as even being on a top floor at the library you are still close to the ground so the police sirens are audible at night (although relatively still quite quiet) yes it is not cheap and you could get bigger rooms in other hotels for less...but personally after having experienced both i would rather the smaller hotel with the much better service and the fantastic inclusions (wifi-wine-food-snacks) than the big impersonal hotel that tries to gouge you with extra charges for these inclusions. highly recommended. it is amazing how much i was missing the library hotel while staying at the sofitel is -x larger room. you dont realise how fantastic the library staff are or how much you enjoy the free wifi-wine-snacks-breakfast until you go to a hotel that doesnt include them.',happy
id40911,' we stayed - nights in this former doubletree hotel which has been taken over by kimpton and is stylish renovated. very nice big and clean rooms with comfortable beds on which we slept very well huge lcd tv wifi (bad reception unfortunality) and many other amenities unfortunality no balcony. location is perfect in westwood minutes from beverly hills ucla and santa monica in a safe neighboorhoud. best of all though is the staff of palomar. although it is a rather large hotel they are most attentive to the guests and able to give you a warm and welcome almost at home feeling. reception bell and valets all are really doing everything to make your stay comfortable and pleasant. they even offer a complimentary wine tasting every afternoon but we were to busy exploring la to join ! parking is kinda pricy -even for la-(usd -- overnight) but my only remark to the hotel would be to add a self parking option for those who feel more comfortable with self parking instead of valet - the infrastructure of the parking lot allows it. we were lucky to book this excellent hotel with a --% off special offer from expedia - and for eur --- this is really value for money. the normal rate of eur --- per night would be outta my budget though but it is worth for those who can afford. but i will be alert for another offer from expedia on this great place for my next stay in la !',happy
id40912,' location is -- minutes from the airport. it is right off the highway. east to find and easy to get to. rooms were nice and clean. pool is broken. notice on the door said it would be fixed on a date that was already two days past. sucked for us as we had kids that were hyped up about the indoor pool. no adjustment to the full rate i paid for the room via marriott.com. staff told us to go to the pool next door. yah right in december you want to me place soggy wet kids outside. breakfast service had a waffle maker with no non-stick spray... disaster ensued... so the nice lady took the waffle maker away.... sweet. ive been a big fan of residence inn but this one is got me all bitter and sour. i should have gotten better for ~--- per night per room. when i go to houston next month ill be avoiding this one at all costs.',not_happy
id40913,' beautifully decorated in a classic style this hotel is an absolute gem! believe the great reviews. look no further for a great boston experience and book here. we stayed here one evening in february ---- as a weekend getaway and were not disappointed. staff at hotel is very friendly the rooms were elegant but brightly decorated and not boring or stuffy and the hotel felt welcoming and cozy like a home in the city. the location cannot be beat - it is close to some great shopping (anthropolgie crate & barrel lord & taylor apple store) with a dunkin donuts across the street! it is one block to shops and restaurants on newbury st. the hotel itself has an irish pub (solas) and a sophiticated bar and restaurant downstairs. we had our breakfast at city table the downstairs restaurant and the food atmosphere and service were excellent as well as the prices. only minor complaint would be the size of our room but i knew what i was booking (got a great deal so i sacrificed space). still the linens carpeting furnishings flat screen tv bose ipod docking station and bathroom were elegant and top-notch. we also had a great view of boylston and the famous citgo sign at fenway. overall i loved the lenox and would highly recommend. looking forward to our next trip!',happy
id40914,' the andaz wall street is a fresh concept in upscale hotels. the property houses less than --- guest rooms and has the feel of an upscale and intimate boutique property. service is attentive professional yet not overly formal or intrusive. during my stay i made requests for shoe shine service. upon handing the attendant my shoes i requested special attention be paid to not putting black polish on the exposed white stitching. they took great care and interest in making sure this was done satisfactorily. the hotel room uses an inclusive concept where internet drinks and snacks in the lobby lounge and mini-bar snacks and non alcoholic drinks are complimentary. i feel the housekeeping side of house does not live up to the properties standards. upon checking into the property i noticed a few deficiencies in the cleanliness of my room (dirty windows fingerprints on bathroom surfaces and dirty floors). i was not given an opportunity to change rooms as the occupancy was stated as ---%. i left a tip for the housekeeper early on the second day and upon returning prior to dinner i found my room had not been cleaned and my mini-bar not restocked. the tip however was collected and even after addressing the issue with management my room was never completely serviced. the lady i assumed who worked as a turn down attendant tried to do as much as possible quickly despite us occupying the room. i requested ice to be delivered after arriving and never received this either. i made a list of things that needed attention in my room and gave it to the housekeeping manager. the hotel uses smart card technology keys rather than programmable magnetic strip ones. i had to have them reprogrammed - times within -- hours. the staff in the lobby (aka hosts) were friendly and helpful but i found the lack of a concierge in an upscale hotel to be a major deficiency. i ate breakfast at the hotel restaurant both mornings and had a mixed experience. i had breakfast with - others in my party and the second day service was below acceptable. - out of - entrees were not delivered as ordered. i ordered freshly juiced apple juice and was given a glass of brown (highly aged and oxidized) pulpy juice. as someone who owns the identical juicer as the restaurant and who juices regularly i know this is not a fresh product. my black tea was served in a coffee pot rather than the location standard bodum brand french press. these things were noted but not readily fixed. as a hyatt diamond gold passport member me and other registered guests in my room are to receive a full hot breakfast inclusive of tax and gratuity. at check in and check out i was told the allowance was a flat $-- each despite the hot breakfast being $-- plus tax and gratuity. after requesting they review the gold passport program rules (diamond membership item -) the charge was corrected. i would recommend this property if the location is convenient to your plans but would set my expectations for an average overall experience. service was delivered perfectly by rob tyler and the hard working turn down attendant trying to clean our room.',not_happy
id40915,' the view from the window was horrible leaking pipes with oil spilled all over. room is liitle bigger than a bathroom in marriott hotels. no on-demand movies services. front desk response was sir i am the only one working here i cant help you. ok this is by far the worst experience i ever had in the united states. lot of motels are far better than this. this hotel does not deserve a - --- stars at all. no swimming pool.',not_happy
id40916,' first visit to nyc and i spent ages trawling through many reviews before settling on this hotel. thank goodness we did. it was brilliant. huge airy room with views to the north and the east. we asked for a high room and the view were brilliant. the view of the chrysler all lit up at night directly opposite was amazing. we arrived very early and our luggage was sored and we were contacted as soon as our room was free. it was out anniversary and the hotel left us a complimentary bottle of bubbly in ice and a card... a lovely touch thank you! the kitchen areas was good slightly lacking in some basics but when we asked for a preparation knife one duly arrived - minutes later. huge bathroom. all very clean and certainly no sign of bed bugs that you hear so much about in large cities. the reception staff pleasant and the concierge very helpful especially in finding us a taxi during the rush hour. the road is in an intersting area only - minutes from the empire state and it really is only -- mins to walk to times square. the barking dog provided us with some excellent meals and again the staff were delightful. we will definetly stay here again and will recommend this hotel to everyone.',happy
id40917,' the hotel lombardy is a very nice hotel located on the edge of gwu right on pennsylvania ave. it is within walking distance of georgetown the white house and the mall. more importantly it is only - blocks from the foggy bottom metro station. it is an older hotel but that doesnt take away from it is ambiance. some people like their hotels to be more modern looking. the rooms are very nice the service is excellent and the staff is outstanding. they are always right there to help with whatever you need...and with a smile. i did not give it - stars because we did not eat at their restuarant so this review is a bit incomplete. we were in the city most of the time and ate in different locations throughout dc. since this hotel does a lot of it is business during the week the weekend rates are excellent (be aware that a sizable service tax is added to your bill...it totalled $-- for our two night stay). i would highly recommend the hotel lombardy for it is location and staff.',happy
id40918,' ive stayed at the allegro several times and it has always been a pleasant experience. the rooms are clean and stylish (dont forget to ask for a bathrobe--they are plush and come in fun animal prints) and the service is always friendly. the kimpton hotels have a good loyalty program and they have an outstanding pet policy. i will choose a kimpton hotel at every opportunity.',happy
id40919,' recently stayed here for four nights. the room (heritage queen) was small and somewhat tired looking but had character and was a sufficient size for two of us. i had heard about the protestors across the street and had requested a room at the back of the hotel which i would highly recommend if you dont plan to be up by - am. one thing i am disappointed about was that wifi was not included in the cost of the room and now reading other people is reviews it is clear that the hotel has waived this fee for others for no apparent reason. i specifically asked about it at the front desk as well as the cost of using the internet on the computers in the business center and was not offered anything. i was only told that wifi was $-- per day and the business centre was a $- minimum regardless of time spent online. either charge everyone or dont charge at all (the latter would be preferable since it is very frustrating not to be able to look up information when travelling without having to pay $--). it isnt fair to favour some guests over others. the hotel is in a good location (very close to union square and the cable car) but if you dont like noise (e.g. band playing loudly outside every night) and congestion (i.e.: no room to walk down the sidewalk) i would stay one or two streets away from the square. on the plus side the concierge (whom we were obliged to ask for information given no wifi) and other staff were very helpful. overall this hotel was overpriced for what we got and i would most likely try somewhere else the next time i am in san francisco. after this trip i will probably never stay in another hotel without free wifi unless the room cost makes it worth an expensive daily fee.',not_happy
id40920,' . . . want to stay in seattle. the mayflower offers traditional charm with --st century service. ideally situated - a couple of blocks from the water front adjacent to a first class mall and yards from the monorail link to the space needle. first class accommodation and very courteous service. the best hotel experience on our north west trip - and the others were not to be sniffed at either. very highly recommended.',happy
id40921,' stayed for -- days on a business. very clean super nice staff and quite. good place to stay if you are doing business on the south side of jacksonville. if there where was abetter selection of restaurants close by that would make it even better.',happy
id40922,' given that i travel every week i always look for properties that are comfortable and a good value. the people at the westin go out of their way to make your visit enjoyable. the reservation staff are top shelf!!',happy
id40923,' what i have encountered here that the room is not well ventilated. i asked the front desk to make the room colder or at least add the fan speed and told me that he cant (with an attitude) because the a-c is centralized. so i asked if he has an available fan for me to borrow but again with an attittude that he say that he dont have. well it seems that im gonna be stuck here for - nights without any ventillation!!!',not_happy
id40924,' i stayed here for the week of my wedding in nyc. i was apprehensive at staying in only a - star but needed the space afforded by a suite and this hotel was very reasonable. i neednt have worried. the suite we were in was very spacious (huge by nyc standards!) lovely and spotlessly clean very comfortable indeed with a massive bed and loads of storage. there were - wardrobes so i could afford to have a wedding dress cupboard as well as hanging up our other clothes. - large tvs with a full range of cable channels including movies. the kitchenette was very handy and the fairway across the road is impressive as reported by other reviewers. the upper west side location is a leafy and pleasant area and was a relief to return to after the chaos of downtown. the park & natural history museum are very close and we found everything we found we needed within a few blocks - pharmacy stationers off licence hairdresser nail salon to name a few. try arties diner on w--rd-broadway we only found it on our last day was filled withlocals great food. the subway is very close and easy to use - just jump on the red line! it is a -min trip to times square and beyond goes all the way downtown to staten island ferry via greenwich village and all in-between. very easy trip. the staff were unfailing pleasant and friendly however we learnt to to request things (eg extra glasses sent up- someone to come & fix telly) twice every time as any request made was never completed first time - although they were always very positive when request made. the only other slight criticisms id make are that the air con in our room seemed to have a loose part which jangled making it impossible to leave on at night (the one in the other room was fine though). although there are - pcs available in the lobby for internet use wifi in room is $-- a day. in this day & age free wifi needs to be standard. also it says --mins max on a pc but there was a man who seemed to be on it all day everyday i dont even think he was a hotel guest. i wouldnt mention it but we desperately needed to print off an important doc asap and this man informed us he would be at least another hour - some monitoring of the internet use would have come in handy there! very minor niggles in what was overall a fantastic stay. i believe the -* rating of this hotel reflects the amenities (eg no health facilities- restaurant) rather than room standard as the room standard cant be faulted.',happy
id40925,' pier - is in a great location and you can easily walk anywhere around inner harbor. we got a parlor room which was really two previous small rooms with a wall knocked out. the sitting area had two chairs a small couch desk chairfridge and dresser with a nice flat screen tv. the balcony was very tiny with high brick walls (no view). there was a huge heater thing on the wall and the room was plain and almost shabby. the bathroom was average. the sleeping area had a king with a great mattress dresser end tables etc. the harbor view was a stretch only if you leaned out the window. the patio door on this side opened to nothing. the walls must be so thin because we could hear people talking on both sides. this just never happens nowadays! no kind of table to sit at and eat which you would expect in a suite. overall we expected much more for the cost of the room. check-in isnt until - and check-out is noon. the lobby is beautiful and the staff was wonderful. we especially appreciated our wonderful bellman. there are two fantastic restaurants connected to the lobby and this is a nice plus now that the weather is colder. we just stayed one night to visit the aquarium and it was adequate for that. they do have that nice crab and chocolate activity at night although it was too crowded for us. we would go back but shop around for a cheaper rate.',not_happy
id40926,' weve stayed here before but this time we arrived at midnight and feel that the fees described below should have been pointed out to us. when booking through ramada is --- number i specifically asked if the price quoted was the total for our seven night stay including all taxes and fees. when signing the paperwork upon arrival at the hotel i again asked if the price included all taxes and fees and was told it did. i signed the guest information form as requested. i didnt notice the line that stated that a $-.-- per day services fee would be added for the shuttle service (which i was told was complimentary by ramada is booking agent and which had been on our previous trips) and use of the business center (a computer and printer in the lobby). their website states free wi-fi and complimentary breakfast (great home-made muffins). i asked to talk to the manager upon check-out when i was charged this fee but was told a manager was not available. the hotel-provided shuttle to the t is the only thing that makes staying at this location feasible. if they want to charge for the shuttle state it up front. most of the employees at this location are extremely helpful. our room was clean and well-appointed. the hotel is a mid-level medium priced property in need of some tlc in the upstairs hallways. we would probably stay here again especially if the best western in cambridge is sold-out as it was during this period.',not_happy
id40927,' came in from miami for the easter weekend with extended family and had a wonderful time. this hotel is in a great neighborhood away from the hustle and bustle but close enough to get to all othe places yo uwant to go. subway stop and pharmacy on the corner great reasonably priced restaurants nearby and a friendly helpful staff make this a winner. we had two of the - queen rooms with sofabeds and had plenty of rooms with - of us (dad mom -- - and - month old in one roof and grandparents in another) wih nice views of the chrysler tower. the hotel is quiet and not too large which make it seem more inimate which is nice if you dont want to be at one of the larger pricier hotels in the city near times square. oxford cafe around the corner on lexington was a great place for breakfast and late night food on the way back to the hotel. had a nice brunch at the pig and whistle up the stret as well. my only complaint if any wa sthat the room was a bit pricey as comared to other times durin the year but that was to e expected since we were in town for the easter weekend and the city was packed and many lesser hotels had much higher rates. all in all a great stay and a highly recommended hotel.',happy
id40928,' the andrews hotel is a nice friendly and relatively inexpensive hotel. it is in a good location just a few blocks from union square for the shops and from the cable car & other public transportation so it makes a good base for getting around the city. it is a fairly old building with many original features (including it’s original lift) and squeaky floorboards etc all of which add to the charm and character of the hotel. we stayed here for - nights and booked a petite suite. the suite had a separate bedroom and small sitting area two televisions a vcr and mini fridge with complementary sodas and bottled water. the room was clean and housekeeping did a good job of keeping it tidy. the availability of coffee in the lobby -- hours a day is a nice touch especially for jet-lagged visitors that are wide awake and raring to go at -am but i would still have preferred coffee making facilities in-room. equally the continental breakfast buffet served outside the room is another nice touch. our friends who were staying one floor below us did experience a minor hitch with that as they were not told that they had to go up one floor to get breakfast so thought that there was none. i can only assume this was because there were not many guests on their floor. the following day it was available so it seemed to be a bit hit and miss. overall i found the staff to be very friendly and helpful and had a very pleasant stay. if looking for a central hotel at a reasonable price i would recommend staying there.',happy
id40929,' we stayed at pointe hilton at squaw peak resort back in july ----. i was very when we drove in. everyone was very helpful - our room was large enough for the - of us. having two tv is was great. we had tickets to the arizona diamondbacks games and the staff was great in helping us find out way there. the waterpark was the best. my kids (ages -- - and -) loved it. the lazy river ride was relaxing. the kids loved the slide and the water fall. the games for the kids was fun and we just loved the shaved ice. the mexican rest. had excellent food the the service was wonderful. we had a great time - we cant wait to go back. excellent place to stay with kids.',happy
id40930,' nice clean hotel. a little pricey but luckily i got a discounted rate through resorts plus international. nice staff. could make some improvements but not too bad.',not_happy
id40931,' this is the worst hotel on the planet! do not stay here! we were warned by a couple from england. we did not think that it would be that bad. the lobby is beautiful. however we stayed in room --- and our room looked worse than any pictures on this website. it stunk! the beds were like brick. there was not an alarm clock. there was a film in the bathtub. the phone was an old push button kind. there was not even a signal for my cell phone. i was so scared to stay there. i went down to the lobby and demanded my money back. grey line tours still has not refunded me. please do not stay here! it is the worst hotel on the planet.',not_happy
id40932,' i have stayed at this property at least ----- times since its opening in the early nineties so i have had extensive experience with almost every aspect of the property. first with great. the spa and golf course are the most attractive feature of this hotel if you do not have childeren under the age of -----. my wife and -- year old daughter think this is the finest spa facility in the world. they love the private pool for spa users only. treatments are on the pricey side but have always been first rate. one recent change my wife noted was the failure to play music at the spa as they have in years past. she did not like this change. the family express golf outing for families is the greatest thing since sliced bread. for about twenty five dollars per family member you get cart clubs and green fees on a exceptional golf course. tee times are set not to conflict with serious golfers and are available after -:--. my family (not real golfers) would never go out on a course like this with me under usual circumstances but given the price and lack of other golfers pushing us they are to go. next the good. the lazy river remains a very attractive activitity for families. it is fantastic for those with tweens and school age children. everyone loves this feature. however for some reason this season management has chosen to thin out the foliage and brush around the river. it is far less attractive and a much more sterile enviroment than in years past. the hotel and grounds are lovely but during peak season the hotel seems under stress and unable to keep up the demands of their larger crowds. no place is perfect and the hhc is no exception. the main facilities are in excellent condtion but the rooms seem just a little tired. nothing bad at all just well used. (i think because of the number of families and childeren using them all the time.) our worst experience was with dining. in the earlier years of this hotel food and food service were fresh good and prompt even poolside. it is obvious now due to crowds most of the food is pre-prepared luke warm and decent at best. we had a major disappointment with antlers dining room. we went for a early dinner (-:--) because we did not have reservations. the room was completely empty but they said they could not accomodate us for - hour and thirty minutes. i understood and left dissappointed and went to ruths chris instead. the catch was when making a reservation at ruths chris on opentable i notice times were available immediately at antlers. i started to make the reservation then go back and rub the maitre d is face in it but decided to spend my --- dollar meal elsewhere. all in all great hotel for kids great spa and golf avoid the restaurants and hope the hotel returns to its earlier days when i rated this a - instead of a four. lazy river rooms grounds and service were much better several years ago.',happy
id40933,' garcia design makes this darkly decorated hotel feel very like costes in paris. it is not too in love with itself though - most of the staff are very nice. rooms are surprisingly understated and relatively light. (we were surprised ours lacked a bath though.) the restaurant is impressive and the gym is stylish too. all round a good choice for the leisure traveller but not really an obvious business choice.',happy
id40934,' over-rated hotel and everything associated with the rooftop bar is low class. wouldnt want you to experience what we experienced.',not_happy
id40935,' the diamond head inn exceeded my expectations!! i read tons of reviews on this place and was a little concerned by all the negativity! but the location was amazing so my boyfriend and i decided to give it a shot and for the price it was too good of a deal to pass up. people were saying the carpet-room dirty no hot water no ice machine loudness of people outside no parking rude staff no one helped with carrying bags blinds falling apart etc. none of that is true!!! i had called on our way into town and the extremely nice lady at the front desk said we could get an early check in. the moment we pulled up there was tons of parking. yes the diamond head inn does only have - parking spaces reserved for guest only but along the street right in front of the inn there are about -- parking spaces. and we found a spot everytime we came back from somewhere. although you really dont ever need to take your car anywhere because everything is within walking distance. (but we like to venture out and cruise down pch!) so we got there checked in the lady was extremely helpful; she even walked us to our room to be sure we wouldnt get lost! as soon as we walked into the room i felt so relieved. you could smell the cleanliness of it and the carpet was not dirty at all!! i guess this place was renovated about -+ years ago but if you ask me it is still in very good condition! the room was beautifully decorated with a bungalow type feel. and no blinds falling apart! when you walk straight into the back of the room you enter a very nice size kitchen with a table and seating area for about - people. it was fully equipped with a refridgerator microwave and stove. and all cooking and silverware utensils along with plates and glasses. the bathroom was extremely clean!! a little on the small side but definitely did not bother us! as for the ice machine there isnt one easily accessible but we did go to the front desk and the lady said they had some but because she was so friendly and honest she said it was most likely old and told us we could go to the hotel next door and get some from them. she even called over there to let them know we were stopping by to get some. our stay here was absolutely amazing. we went out during the day but ended up just staying in at night because it had that nice warm cozy feel. we celebrated my boyfriends birthday valentines day aaaandddd he proposed to me here down on the beach!! i am so glad we stayed at this inn because it just made all the celebrating that much better!!! this will always be a place we return to not only for the great memories but for the wonderful stay that we had here! thank you to all the staff at the diamond head inn! i hope this review helps a lot of people find their way to this beautiful spot in pacific beach!',happy
id40936,' i just want to preface this review with the fact that we are regular travellers and only stay in - or - star hotels around the world. we typically travel every month and usually stay in hotels like the four seasons and luxury boutique hotels. the opening of mr. c beverly hills intrigued us and we therefore booked ourselves a weekend away. check-in was quick and easy (with a complimentary ‘bellini’ in the bar) however it took quite some time for the bell boy to bring up the luggage even though the hotel appeared to be not very busy. several other guests spoke of a similar experience over the weekend. the rooms are decorated very nicely and come with complimentary wi-fi and bottled water. our only concern was the noise level. we requested and were given one of the quieter rooms (facing the hills) which was quiet with respect to street noise. design details of the hotel however resulted in the room being quite noisy. rooms are fitted with hard wood floors that echo footsteps from above. it seemed to never end. we heard kids jumping and running around and the clicking of shoes throughout our stay. voices tv noise and music reverberated through the walls. in addition guest room doors are large and the sound of slamming doors can be heard up and down the hallways day and night. we ended up stuffing towels under our door (as the gap is quite large) but this did not insulate us from the almost constant noise. on the second night of our stay there was an engagement party in the --th floor banquet room that had a dj playing music until -am. the music could be heard all the way down to our -th floor room. management were quick to apologize and ended up not charging us for one night and agreed to move us to a quieter room. the second room ended up being no quieter. by far the best part of our stay was the restaurant. staff were friendly and attentive. although we were usually the only couple having breakfast the place was jammed at dinner. the food and service was fantastic but again the noise level was uncomfortably loud; more like a sports bar. clearly the place is full of locals at night and on the weekend as everyone seemed to know each other. in the end it was a good stay however next time we’ll be back at the four seasons or l’ermitage. by the way mr. jagger (the manager) and mr. cipriani (the owner) were in town and were around all weekend. mr. cipriani held court in the restaurant each evening. i mentioned to the front desk that we’d like to meet with either one to give them some feedback as i’m on the navigator panel with conde nast magazine but they did not bother to connect with us.',not_happy
id40937,' we had a fantastic time at the affinia dumont the room was big and the kitchen area was great. the staff were really helpful the bathroom needed updating but other than that everything was perfect. make sure you try out the pillows from the pillow menu!! excellent value for money!!',happy
id40938,' my wife and i stayed for six nights in october ----. the staff was friendly. the view of elliot bay was interesting- we watched a seal play in the water just outside our room. the fireplace in the room made a cozy atmosphere. we had many meals in the hotel restaurant. all were excellent especially the fresh halibut dinner. we will always stay at the edgewater when in seattle.',happy
id40939,' this hotel turned out to be better than we expected for the price we paid. it was very clean and had better service than alot of the westins-hyatts i have stayed in. they have free airport shuttle and also within a -mile radius but we were there to not only see the city but to travel out to attractions so we wanted a car. if you have a car it is a nice location. you are close to highway to jump on and travel out of town to attractions yet you are only -- minutes from downtown. this sure beats paying $--- + per night to stay in a downtown hotel. we will stay here again next time we visit denver.',happy
id40940,' a few days before our check-in we got an email from ali at the alexis asking us if there was anything she could do in advance of our arrival. i figured it was a form letter but i replied anyway letting her know i had a package coming and asking if the amazing blue cheese fries were still available at the library bar. to my surprise ali emailed me back letting me know that the fries were still available (and delicious) and that shed keep an eye out for my package. then i asked if i could give the kimpton code word (if you dont know about the code word look for it on their facebook and twitter - it leads to many nice surprises) and she said i could and arranged for an upgrade! omg our room was fabulous! it was a big suite with an amazingly comfortable couch a great bedroom and even a dining room table. and on that table was resting a bottle of wine some absolutely delicious truffles and a card from ali with a coupon for free blue cheese fries! yum!!!! the room had a peek view of the bay (i took some photos of the bainbridge ferry coming in) as well as a nice view of the city. it is in an old building that is been renovated so the layout has some quirks but that is part of its charm. the decor had a modern opulence to it; it was the sort of decor i could see myself actually living with. someone elsewhere said that they dont have free wifi. that is not entirely correct. so long as youre a member of their frequent stayer program kimpton intouch (which is free) you get free wifi. we had it and it was both strong and fast. the location of the alexis is very central and convenient; it is a short walk to both the ferry terminal and the university metro-sound transit bus station. one warning: on weekends every starbucks peet is and other coffee shop within a six block radius is closed except for the cherry bean. fortunately the alexis offers free coffee in the lobby so all is not lost! the front desk staff is super-knowledgeable about everything both locally and further out. we wound up chatting in the lobby with someone who was looking for wine tasting. wed just come back from woodinville so we had a lot to rave about with regards to wine - but it turns out the gentleman at the front desk knew tons about the woodinville wine scene and had lots of insights! the only thing i will note - and i wish now that i had said something while i was there because i know they would have fixed it - is that the bed in our room was unusually startlingly firm. ive stayed at other rooms in the alexis and never had that problem so i imagine it is a quirk of that particular room. (probably because some previous occupant felt the bed was not firm enough and the alexis fixed it for them!) well be back in july - and well be back at the alexis again!',happy
id40941,' i stayed in the hampton inn - times square north for - days in february ---- and had a fabulous time! i went for business and had to pick a hotel on short notice but was not disappointed at all by the hotel. the hotel is located in midtown at -th ave. and --st. it is a great location and the subway is right by the hotel. you can walk to times square in less than -- minutes. there is a grocery store (food emporium) right close by along with a drug store. there is a great italian restaurant only a few doors down (reno is - lovely!). so the location cannot be beat. the hotel itself had a free breakfast which is a huge cost savings. there was cereal toast waffles fruit bagels yogart juice and milk - all breakfast must haves. it was very busy though after -:-- in the breakfast room so please do arrive early to get a seat. they also have free internet access which is a huge bonus since in other hotels nearby it costs $-- per day to use that. they had a fitness centre which i used several times but a number of the machines were broken and out of service. they have a post office box right in the lobby so you can mail your postcards back home. my hotel room was on the -th floor and while it was facing the street there wasnt much in the way of street noise. the room was your basic hotel room - bed tv arm chair desk etc. i did get a fridge with the room which was a big help to store snacks and drinks. the room was spotlessly clean and the maid service each day did a great job. the front desk staff and bell man were all really great. they provided restaurant suggestions stowed my bag for a few hours until i had to catch a flight (which was free - other hotels charge $- per bag to store them) and got me a cab. overall i had a wonderful experience and would highly recommend this hotel. it is not a - star hotel with a restaurant and a lot of fancy upgrades. but it more than served the purpose for my trip and i would go back again if i went to nyc.',happy
id40942,' having the bar be the first thing you see when the front doors open for you is bizarre. it should not be necessary for an employee to guide you to front desk that is tucked around a corner. there is a reason it is called the front desk. after being stuck riding the elevator to the fifth floor twice another guest informed us that it is necessary to insert key card to get to eighth floor (something the front desk person neglected to mention). no vending machines just typical overpriced mini bar. room awkwardly set up. foot of bed should face television. large gap under door to hallway so you can see shadows of all the foot traffic passing (yay us we were by the elevator) which was highlighted by the -- plus high school band members staying on our floor. the same band that the hotel staff and chaperones?(never saw any) allowed to loiter with their instruments and completely block the lobby only to get dirty looks because we had to bother them and ask to get by. - times tried to get to our room and - times couldnt because the entire band was waiting to use the only - elevators. - of which never seemed to really run. had to use hotel is downstairs restrooms which needed instructions on closing stall doors that were broken anyway. dont ask for walking directions from the front desk with the off chance that you will get the employee that sent us the wrong way to the museum of art. walking over an hour and a half for what should have taken -- minutes is not my idea of vacation. glad i got a deal and didnt pay full price although they charged me as such in error. great in room bathroom and bed but not worth our experience and price.',not_happy
id40943,' well like many others on here i was a little worried about some of the bad reviews. after getting to the hotel itself i have to admit i was concerned as we were put into the now famous room with the broken window lock (---). i asked the porter if we could change and we got moved to room --- str- away no fuss. --- had a safe and the porter double checked the window to show it locked. he did advisd that not even maintenance guys use the space where the windows and fire escape lead to only hotel staff if they need to smoke. the room itself was of a pretty nice size (not small at all) very very clean and the bed and pillows were to die for awesome in a word. the room was cleaned within the hour of putting the label on the door to say please clean our room . the bathroom was pretty small but very clean and an all marble and mirror finish and lets face it other than showers teeth and erm....well...you know you wont be in there so it give what service it needs to. the staff (both day & night) were very nice and even sorted out a car back to the airport when asked for. overall the hotel moderne was a great place to get your head down and somewhere to rest your battered body after a long day out and about in the city. it was safe warm very very quiet and superbly located. this was my -th time in nyc since nov -- and the hotel was ace. dez wirral uk',happy
id40944,' i have stayed here a few times already and have enjoyed my stay. vincent has taken my reservation over the phone several times and has been very helpful with all the required details. the hotel is location in an excelent central location so you can do many activities while staying here. this stay involved going to a san francisco giants game. the walk to and from the stadium is not too bad plus allowed for some trips to local establishments before and after the game. i missed the evening wine hour due to the game but i recommend it for all those who stay here. the room was clean and the bathroom was well stocked.',happy
id40945,' we had a wonderful - nights at the omni. perhaps what stands out most is the fact that the staff were always friendly and very professional. kids are well looked after at this hotel - ours received omni backpacks on arrival. they loved among other things in the pack the tweezers which make jelly beans glow. there is a kids menu available to order from on room service. a note about the french fries for kids: ask for un-seasoned fries if your kids dont like them flavoured with herbs. but the hotel itself was just right in every way - understatedly elegant with clean comfortable spacious rooms and bathrooms. street noise was not much of a problem though police car sirens kept me awake one night. the omni is in the financial district and there is not much buzz around the hotel. however it is not a long walk to either the union square or chinatown-north beach areas. as to be expected in san francisco it is an uphill walk from union square to the omni and an even steeper climb from the omni to chinatown. trams stop just outside the hotel - these trams are good for those with a day pass (or longer) but individual trips can be expensive at about $- per person per trip. cabs are definitely the quickest and possibly cheapest way of getting around.',happy
id40946,' unless youre so frugal that you dont mind inflicting pain on your own soul just to save a $-- if youre lucky this is not a place to stay. we were put in a room that had a -.-x- feet bed. the room was so tiny that we could not even find somewhere to put shoes let alone bags. you are probably better off keeping your shoes own anyway because the carpet is so filthy. the bath tab is four-feet long. i booked the hotel through hotwire.com. hotwire does not show you the names or addresses of the hotels until you make a reservation (or is it until you make a mistake). they entice you with the prices. once you checkout it becomes a god is case no appeal. you cannot change or seek refund when you finally look at the pictures or read reviews of the hotel. the television is not free. apart from reviews you pay for anything you watch. by the time you checkout you will have spent the same amount of money that it costs to stay in a more decent hotel in chelsea midtown or lower manhattan. the gym is just two pieces of metal meant to mislead people the hotel has a fitness center.',not_happy
id40947,' we stayed at the knickerbocker hotel from jun ---july - --. my first mistake was purchasing this hotel stay through hotwire which i will never use their service again. dont get stuck at a place you cant get your money back. my second mistake was actually staying there. i cant believe they consider this hotel a - star hotel. whoever rated this hotel as such must have been drinking and smoking something. this is a solid --star hotel. the rooms are extremely small and not well maintained. it is an old hotel so there is layer upon layer of paint on the walls and molding. at first we had a room with a queen bed which gave us about - feet on each side. the bathroom door could touch the bed. only one person can fit in the bathroom. there is no place to put your toiletries because it is a single sink. the wallpaper was peeling in various places. then we moved to a room with a king bed. that was a little better a little more room. the decor was horrible. it looked as if they picked up the items from a flea market. now the location is great. it is a --- block from michigan ave. which was a plus. but i do not recommend this hotel or hotwire.',not_happy
id40948,' we generally travel -st class when were on vacation but decided to give tuscan inn a try with all the great reviews. (plus the place we stayed last time fairmont ghiradelli cost $---+-night now.) tuscan inn didnt let us down. why we loved this place: -. location - tuscan inn is located in the heart of fisherman is wharf. it was so convenient to walk everywhere ... fisherman is wharf eateries shopping golden gate bridge alcatraz cable cars ferry building downtown etc. getting to-from napa-sonoma was a breeze. -. rental car - we needed a rental car for just - day (during the day) and didnt want to pay for overnight parking. both budget and dollar are right next door. -. cost - it was the cheapest --star hotel in fisherman is wharf and it even included a nightly wine reception. -. clean - while the rooms are a bit dated (i.e. peeling wall paper tube tv a little rust in the shower worn towels etc.) the room was spotless. every day we could count on housekeeping cleaning our room and bringing clean fresh towels. -. comfort - aside from the occassional street noise the room we received was very quiet and the bed was very comfortable. my husband and i had some of the best sleep-naps ever. -. service - from the valet to the reception to housekeeping everyone met us with a smile and hello. tips: -. arrive early to the wine reception or you will not get any hors douerves. -. turn your a-c or heat to low to avoid the loud kapow when the unit kicks on. -. except where marked for cleaning you can park on the streets at fisherman is wharf for free between - pm - - am. -. skip the long wait & $$ at pescatore and go to ihop a block away. they have good quick service and good hot eats.',happy
id40949,' the mo at san francisco has the most amazing views. we booked a bridge to bridge view suite. essentially this meant we could view the entire bay area from our room. the hotel is in more of the business district than the tourist area which didnt really bother us but might be a drag for others. the hotel forms part of an office building and at times it does feel like it. staying at the weekend the hotel was very quiet and the bar area deadly in the evenings you didnt really want to hang around and enjoy a pre dinner drink there. as i already mentioned it is in the business district and i suspect caterers more for the single business traveller. the hotel was clean but it was beginning to look a little tired and drab. the bathroom in particular looked and felt like it had a long and hard life. we had breakfast in the room every morning and this we loved. the service was quick and when an items was missing was very promptly replaced. the bed was huge and very firm and position so that you could look out of all the windows across san francisco. this was a great spot to what the fog roll in. you are supplied with biniculars in the room if you wanted to be a little nosier. the conceirge service was excellent - the best ive experienced anywhere in the world. overall a good hotel stay and for any other hotel this rating would have be very good but because of the tired looking rooms - which i believe they are renovating - im only scoring good.',not_happy
id40950,' hotel looked like any other american hotel upon arrival lots of mirrors gold bannisters marble and lots of sofa etc etc. staff friendly and an excellent concierge called rosa. she was very busy but to help all! rooms were lovely i have a room on the corner which was massively spacious and good city views. would have liked a fridge in the room but this didnt matter as there was an ice machine -- metres down the hallway. lovely comfy beds with big duvets and a million pillows! location couldnt be better!!! close to shops restaurants and union square. you could walk to the wharf in -- mins-ish. i didnt eat in the hotel so have no opinion there we chose nearby diners and restaurants all of which were lovely. there is a great italian across the road which is great after a long day sight seeing. enjoy!',happy
id40951,' definitely an old school hotel with a bright shiny website. there was a friendly helpful front desk clerk at check-in around --:-- pm but he didnt appear to make any effort to provide (or even acknowledge) the type of room i requested on the hotel is internet reservation site. the hotel appears to be in various states of upgrading based on signs and some halfway completed work areas. the business center is apparently out of commission due to renovations. the sleeping rooms are very large even with a king size bed but the furnishings are basic and bland and carpeting is hotel brown with stains. i did a bit of a double-take when i returned home and looked at the pictures on the website. did i just stay there? i didnt like the used tissue left on the floor near the headboard from a previous occupant. parking costs $-- per day and you use a ticket to get in and out. doesnt seem too unreasonable. this hotel was close to where i needed to be for work so i was able to avoid some of the morning traffic but there is not much else to say for it. late night arrivals will have to search for food since room service ends at --:-- pm. not a lot of places to eat in the area and youll need a car to get to them. i ended up at the in-and-out burgers take out line. this hotel is right beside the van nuys airport. you can definitely hear the occasional jet or plane but they were very infrequent on the night when i stayed there and after all that was part of the attraction for me. late sleepers beware: plane and jet traffic picked up quite a bit in the morning. comfortable economical hotel. i dont mind staying here for the location but would not recommend it for others. i struggled to decide between a - and - rating.',not_happy
id40952,' stayed at cq midtown for a weekend in ny shopping-sightseeing. arrived early - easy check in with computer on arrival with friendly duty manager to help guide through it as well. managed to give a room immediately which was great. room well appointed - everything you need for a short stay in the city - and surprisingly large size for nyc where rooms are usually postcard tiny (got a twin room on -th floor). free wifi was really handy too. fantastic location - - mins walk from - subway stationsmost lines. times square area and theatres only few minutes away but not too close to be in the thick of it near bryant park. - mins in the other direction is shopping on - or - avenue. we walked a lot over the weekend and it was a good location for going either uptown or downtown. didnt use hotel breakfast-restaurant facilities - there are plenty of alternatives nearby and a coffee shop and outdoor seating area on the other side of the road. i would definitely consider using this hotel again next time i am in nyc.',not_happy
id40953,' we stayed for one night only. the hotel is located in an excellent walking distance location for visits to many museums on or near the parkway (franklin institute academy of natural sciences philadelphia museum of art etc.). it would be a hefty walk through the city streets to the colonial historical sights around the -th & market area however you are just a few block walk to a few methods of public transportation that will take you to any point of philadelphia. i certainly dont want to discount some of the earlier negative postings on this site and can only relay my experience for the -- hours that we stayed on the starwood preferred floor - club level room (we used points). the room was very clean and possibly newly renovated. great --th floor view of the parkway art museum etc. common areas such as hallways lobby pool area fitness center etc. seemed to be clean beautiful and in no need of repair. we did not eat within the hotel so i cant comment. the self-parking garage costs us $-- for our overnight stay. ive seen earlier negative postings on this but you have to remember that you are in the center city area and this type of price is typical for downtown philadelphia (if youve ever had to park in manhatton you know parking rates can be a lot worse). in conclusion over the years weve been to a a small handful of better hotels but many many worse. in looking at what the rates were at the time of our visit to this sheraton we would consider it a solid value in the above average to excellent range.',happy
id40954,' we arrived late and as hyatt platinum members we were checked in less than two minutes. the hotel is located right next to grand central station which greatly helps with transportation in and around nyc. after checking in during a nyc heat wave -- + degrees i noticed our room was not cooling to standard. i made one phone call to the front desk around midnight and a technician was sent instantly and fixed the issue in less than five minutes. overall the entire staff was excellent. i made the effort to talk with employees from almost all aspects of the grand hyatt operation. they all seemed committed to helping their guests have a great stay. in sum the rooms were nice the location cant be beat and all our needs were met. they even let us check out at -.-- pm which was nice since we had to catch a train at -.-- pm.',happy
id40955,' the best thing about this hotel is outside your room. there is so much to do in walking distance from this hotel. the back door is fishermans warf. while we were there we had some problems with our sleep number bed and some noisy renovations. however we did get a glimpse when we got off on the wrong floor of the new renovations. our sleep number ved didnt work but once again we saw new beds lined up in the halls. i did express my dissatisfaction and was given a full refund which i was not expecting. anyway ask for one of the new rooms and you should have a great time at this low cost hotel. there is a shereton across the street that looked pretty good too.',not_happy
id40956,' days inn used to mean a decent stay.. but not here!!! i was booked here for - weeks for a business trip to hollywood and i will never make that mistake again. dont be fooled by the lobby. the property is very old and the rooms are dirty and very worn. bring ear plugs or be prepared to run your ac at full because the walls and ceiling are paper thin. you can here every word (among other things) from the rooms around you. and every step someone made above me sounded llike the roof was caving in. since i was a high-paying customer with an extended stay i asked the front desk workers for a different room and kept getting the run-around. if you have a car the underground parking is useful but nothing else. sunset blvd in this area at night is very shady and the road noise is constant along the front of the property. in the back is a low-rent high-rise so be prepared for parties and shouting from that area. breakfast is a total joke. milk consistantly warm food area unclean and the workers weird and unfriendly... and of course mostly non-english speaking. this area of hollywood (around the highland center) has very little hotel options unless you want to stay at the roosevelt or renaissance for $----night. be very careful when choosing hotels around here. ive traveled to this area four times and have done a ton of research into the hotels. youre much better off staying in west hollywood or beverly hills.',not_happy
id40957,' the hotel served as a great starting point out of the thick of washington traffic but only one or two subway stops away from all of the main sites. the red and blue-orange subway lines are within a five to seven minute walk. the neighbourhood is residential with lots of eating options on the main streets. the hotel is a classic embassy suites with two room suites breakfast included dinner time snacks pool free internet etc. there were lots of families so there was no need to worry too much about noise. parking was over at the ritz one block away. it was a busy weekend so the mall and museums were packed. the key to the smithsonian museums is that they have entrances on both sides (street side and mall side). often the mall side was packed with long lines while the street side lines were short and quick. the cafeteria in the museum of american history was kid friendly with decent food.',happy
id40958,' the hotel has a great deal of history behind it and a great location. staff is excellent and friendly; the only coffee bean & tea leaf i know of on the east coast is now in the lobby. expensive though and rooms are sized to a generation ago. the neighborhood is great though metro is a bit of a walk away.',happy
id40959,' stayed for three nights in this hotel with a family of five. we stayed on the -th floor - and the room was small for us but proved to be ideally located for hollywood blvd universal studios tours etc. room was clean but had certainly seen better days. breakfast was very basic - dont expect much more than cereal yoghurt coffee. eggs - sausage - biscuits and gravy are not well prepared compared to other hotels with breakfasts included - but it is just ok if all you want to do is eat and run (grab something to eat down on hollywood blvd instead). beds were ok (my teenage child stated the sofa bed was very uncomfortable) however we needed the air-conditioner on all night as traffic noise stopped us from having the window open. staff are nice enthusiastic and helpful - but parking is expensive at $-- per day. the parking valet service - which is inclusive in the price is efficient and effective. driving in and out of the car-park is awkward given the extremely busy street. i took my life into my hands a few times (avoid rush-hour if possible). however if you are able to find a route to your destination that involves not crossing to the other side of the road (turning left out of the hotel) youll find driving in and out is bearable. overall - this hotel is just ok. unfortunately we would not return.',not_happy
id40960,' old no elevator small room with beat up furniture but fairly clean. front desk manager not very friendly or helpful. ceiling had an unpatched hole where a light fixture used to be. one battered nightstand no lamp; student-style desk was the only storage. small round ottoman served as a chair. tv was a small flat screen on the desktop. shower stall slightly bigger than a phone booth. window looked out to a wall about - feet away. small closet for suitcases and hang-able clothes. no luggage rack. coffeemaker had leftover grounds in it from previous guest that housekeeping never cleaned during my four-day stay. lounge area was a glorified basement rec room. one old computer and monitor for guest use. free coffee from a large urn. not sure if fresh daily. one beverage vending machine. ice machine was a small -x- refrigerator. terrible. block and half from the metra line and water taxi. lots of chinese restaurants to choose from. location is about all this place has going for it considering the price.',not_happy
id40961,' good place to stay. reasonably priced. spacious rooms.',happy
id40962,' the location of the chancellor was pretty much in the center of san fran. you must call for your car as the parking is tight. when you needed your car they would bring it in -- minutes. there were restaurants in walking distance and many stores if you wanted to shop. china town was a couple blocks behind the hotel. take the cable cars as the streets were steep all over or taxi etc. the rooms had european decor very comfortable beds & pillows. extra blankets if needed. old style hotel where they take your luggage to your room. there was a restaurant in the hotel and the food was delicious. cookies & fruit were always in the lobby for a quick snack and magazines to read. it was quiet and the bath tub was huge with shower. everything was there that you needed. i would recommend to anyone.',happy
id40963,' is there another hotel george? anywhere? hope not because they might not want to compete with this one. we were new york bound and our publisher picked hotel george because (a) we like the kimpton brand and (b) it is close to union station. close enough to walk. we put the car in valet checked into our room (quirky a little edgy just like we like it) and went to the hotel is restaurant for a glass of wine and dinner. we had no idea thar bistro bis was the restaurant in the hotel. had a smashing dinner -steak frites with a bottle of malbec. the restaurant was both hip and sophisticated. felt a lot like france. tasted like france too. we will definitely return to the restaurant. the room was comfortable and we left early in the am to catch the acela to nyc. on our return we stopped at hotel george to retrieve our car from the valet and the manager decided to charge us for only one night! kimpton hotels have had our loyalty for years. we are never disappointed. tonight -- sept we have business in dc and will spend the night at the monaco close to our event. we know before arriving that it will be a great stay we know we will have a terrific meal at poste. dont know how kimpton gets this consistency in it is staff and in it is properties but we love it. next salt lake city and la kimptons again!',happy
id40964,' great hotel modern and clean with friendly helpful staff. very comfortable beds one of the best ive stayed in. lots of shops around this area you can use the subway nearby to get around as it is quite far from some of the touristy stuff.',happy
id40965,' compared to the other hilton hotels in san francisco this hotel is a little tired and not up to par. the rooms are spacious but everything about this hotel is just ok. the location close to fisherman is wharf and pier -- is good as there are lots of attractions and eating places close by. thought the facility wasnt all that good the service staff was very courteous and helpful.',not_happy
id40966,' we stayed at hyatt place while going to a mariners game and it was great. brand new still and quite inexpensive for a hotel downtown along with cheap parking. rooms all have king beds with large couches that you can sleep on as well. just overall a good location (some rooms have views of the space needle as it is less than -m away) and very clean and spacious. they had a breakfast buffet in the morning complimentary and options to buy as well. the staff was more than helpful the only thing i guess i could say i didnt like was the room had no bathtub and the hotel has no jacuzzi....but if you dont care about that then it is awesome! weve already made plans to go back another couple times.',happy
id40967,' before staying at this hotel i went through the reviews up here but i still wanted to try for myself and the cheap price of course motivated me.dont do the same mistake!!!nothing in this hotel worth a dime.the rooms and the management are deplorable.upon my arrival i have seen people getting rooms by hours.later on in my room i can see the staff renting the same room people just check out from to others guests.no wonder why i found a bloody towel underneath of my bed when i checked in.when i asked to checked out at that point the old man on the desk told me i can get a refund.the breakfast is just a couple of old dry bred with watery juice and barely warm coffee and no milk.the only picture displayed on the website that reflect the reality is the lobby.the rest is just make up....stay away from this place!!!!',not_happy
id40968,' my first experience at a homewood hilton and i have to admit i was floored with the home like warm feel of the hotel. room was spacious and i didnt feel like i was in a cracker jack box. was able to spread my work out and make myself comfortable. long hours for work make it difficult to pry myself out of bed in the morning but the hot breakfast was delightful and i was pleased. staff was great smiled and welcomed me. will spend time in tukwila every so often for work although i will not frequent the area i will stay here each and every time.',happy
id40969,' from the moment i made the reservation to the time we checked out it was horrible. the staff (cody) and the manager (jose) had no clue what they were doing. one of the front desk clerks (daniel) who was a new employee quit because of how unorganized everything was at the front desk. we reserved what they call a suite and there was nothing suite about it. the complimentary breakfast was the worst ive seen. the hotel needs to be updated. the lady who cleaned our room was very pleasant. everything else was terrible!!! i will never stay at a clarion hotel again.',not_happy
id40970,' the desk clerk is answer to any question seemed to be i dont know... for example does ups pick up here? . pleasant enough fellow but not very helpful. the answer should be i dont know but ill find out. .aside from that the place is in fairly good shape. ugly carpet horrible comforter that is impossibly heavy clean rooms and baths good breakfasts bargain counter evening reception. there are much nicer homewood suites in the hilton chain ( im a hilton honors diamond) but i would stay here again and recommend it with reservation.',not_happy
id40971,' if you want a hotel in the middle of times square this is for you!! we had a wonderful time! upon checkin i mentioned that is was my daughters --th bday and got a free upgrade to the --th floor with complimentry breakfast and parking!! what a treat! very clean rooms. had read previous reviews that said ny hotel rooms are small. not this hotel! a word to the wise.. if you are checking in your car...you have to go to the back of the building first! there is sooo much traffic i suggest to call the hotel and they will tell you what street the back of the hotel is in.. cant wait to go back at christmas!',happy
id40972,' there is nothing wrong with this hotel - it is perfectly servicable. i just dont know that i would stay here again - and for well north of $--- a night that is probably not a great recommendation. it is sleek and modern and in a great location (if you like shopping) but is a tad noisy late at night (maybe ask for a higher floor - we had a deluxe king on the -th). the king bed was nice and big but not super comfortable - i was longing for my bed at home. and although the service is friendly and consistent would have liked a few more amenities - free internet hbo newspapers each morning. the bathroom is annoying too - the shower is just right there in the bathroom without a separate stall - which seems cool for a minute until you use it. ive stayed at other small leading hotels in the world of whatever that group name is and this one does not compare to say xv beacon in boston (which is a must).',not_happy
id40973,' excellent position close to subway station -th ave central park. big rooms a bit dated and bathroom a bit tired but clean and functional loads of storage space. small kitchenette with microwave coffee maker but no kettle??! hairdryer in bathroom. lots of places to eat close by angelo is pizza good. lots of places will deliver. wi-fi available with credit card payment. noisy building work at front of building and starts quite early. would recommend hotel and would stay again.',happy
id40974,' i had recently written a review on this hotel and it was a bad experience but the manager ana contacted me and gave us a free night and free breakfast. the room we were in was renovated and was very nice. our stay was definitely more pleasant and relaxing. the breakfast was awesome!!! thanks ana for making it a wonderful evening.',happy
id40975,' it was quite last minute for me and my boyfriend we booked on the day of and was able to check in early. like everyone else has said so far.. the view is amazing! love the ceiling to floor windows. the decor is very modern and classy although the room is small we enjoyed it very much still. i mean how much room do you need for sleeping a few nights? we had a suite in another hotel in nyc before and we barely used our living room! service was great and the room was spotlessly clean. the bubble bath is an added bonus! roof top bar is said to be very pretentious if you dont enjoy that scene just dont stay there but defiantly go up and see the view. oh it is a little far from the closest subway station but there are always cabs waiting outside to take you wherever. lots of little restaurant and bars around lots of beautiful people :)',happy
id40976,' the hotel is in a perfect location. next to t and in walking distance to back bay area. front staff very professional and friendly. room nicely clean and comfortable though small beds. the room itself was indeed getting aged and missed a personal touch. boring brownish interior. the doors are indeed not sound proof and noise from hallway reaches room relatively simply. normally not a problem unless some people decide to have a party in the hall way.... rooms in boston are very expensive and this one was affordable. plenty places in close proximity of hotel to have a good breakfast. still amazed why these hotels make you pay for wireless.... in lobby you can log onto free starbucks network....',not_happy
id40977,' tell me a better hotel!!!! is what comes to mind. never had i been greeted so fabulously by staff and courtieous stay. with restaurants nearby and wifi and breakfast included what more can i ask for? a young man with glasses named daryl was especially helpful in picking up my luggage to the room. he was not a bellman but very courtious. he also ran to catch a cab for us.',happy
id40978,' i slept in this hotel during - nights. it is situated well (there is a subway station near the hotel). the hotel is clean the nice decoration. on the other hand my room was a little bit dark. but otherwise my room was pleasant. the staff is very competent and nice. i had a problem in the bathroom same evening a person came to repair. my room was cleaned during the day. the restaurant is nice the breakfasts were good.the last day the reception confirmed the flight with the company . they guarded me my luggage in the morning and they are called a taxi to drive me to the airport in the afternoon.. very good stay. i recommend this hotel.',happy
id40979,' we own timeshare with starwood so were booked on the starwood preferred guest card. we were delighted with proximity to everything in san francisco. it took us - minutes to get to the harbour with views of alcatraz the golden gate bridge and of course the piers. we had a meal on the first night of our stay and were definatley not disappointed. our room was immaculate bed was like sleeping on a cloud and the toiletries were great. there was starbucks coffee in the room plasma television great wardrobe space good view the fire pits outside were great to sit at and as smokers we were delighted to have a cig or two there with other guests whilst having a drink from the bar. the only fly in the ointment was the deposit held on our credit card. it appeared to be £--- for each night of our stay. this meant that £--- was held on my credit card and had still not been released a week after arriving back in the uk. i have emailed starwood about this and am expecting a reply shortly. otherwise this hotel has everything you need. its brilliant',happy
id40980,' have stayed numerous times at other locations and just very disappointed with this hotel. two mornings not enough hot water for a shower beds were old nice linens but old and lumpy! service was not good',not_happy
id40981,' i stayed here with my two young sons during spring break to visit the monuments. the neighborhood is not the best but it is literally one stop from union station on the metro and right outside the terminal. it is brand new and very clean. the bed linens were not the best. the pool was delayed opening and is very small only - ft deep in a triangle shape. our room was very small but for the price we couldnt beat it. stay out of the market in the lobby - - oreos in a pack cost my son $-.--. everyone working here was extremely pleasant. my tv wasnt working when we arrived and i quickly figured out the batteries were in wrong. i could have used a tv guide as well. five guys is right across the street and has the best burgers. next time to sightsee i would stay closer to the museums.',happy
id40982,' we stayed at this hotel for the -th of july week with myself my husband and my - year old daughter. overall i was very pleased with this hotel and will stay there again. i dont recommend the on site restaurent or ordering room service although the food is decent the prices are over the top. for example i ordered - belgian waffle -.-- - orange juices -.-- hot tea -.-- & a small bowl of fruit -.--. some how this ended up being almost --.-- they have a delivery charge of --% plus a tax of --% and then they charge you -.-- more per entree item. this goes for the pizza hut on site as well. i recommend if are staying here that you get your food from the shuttle which is a little cafe type place that is also on site. youll pay about half of what you would with room service for mostly the same things. there arent really any nice restaurents around this hotel but there are a few chains mcdonalds quiznos & starbucks are within walking distance. dc is a very very expensive city to visit making it hard to stay on any kind of a budget but where we lost the most money was food it is ridiculously overpriced and that goes for most of the city restaurents as well. there is a placed called harry is that has great burgers but sodas are -.-- with no refills draft beer was -.-- and a burger is -.-- but fries are -.-- extra. we went to the pool twice while we were there and it was a horrible experience we tried to let our daughter float in her boat she was jumped over kicked and just knocked everywhere we literally had to baracade our selves around her. the life guard is useless he is about -- and does nothing. there were kids running everywhere and doing flips on the ropes there were a few adult guests sitting around drinking beer im assuming these are the parents that should have been watching there kids. our room was very large we had a fridge that worked ok. there are train tracks next to the hotel so you might want to request a room over the courtyard.',happy
id40983,' i had to attend some functions at udub and picked the watertown based on its proximity to the campus. it is within walking distance of the nw side of campus--i think it is about four long blocks away. i didnt try the free shuttle. the area itself is not outstanding (just typical college-targeted coffee shops and restaurants in the area) and im not sure i would recommend it to those who are true tourists and dont have a connection to the university. our stay was tainted by a rude and cold front desk employee who assisted us during the check-in process. long story short i called ahead to inform the hotel of our late arrival but i guess the message never reached the staff on duty the morning we arrived. lady at the front desk then welcomed us in the lobby by telling (scolding) me that you cant be checking in because we have no rooms. lovely customer service skills! a lot of the staff do seem young so who really knows how well they communicate with each other. but nothing should warrant the unhelpful and practically hostile reception we received. well we did get a room after another employee straightened things out... the room was clean and well-appointed. beds were comfortable. the wall-door fronting the hall do seem thin (even for a hotel) so you could really hear a lot of outside activity at times. the view was of the street and a construction site across the way--but of course i dont think youd stay here expecting great views anyway. overall it is a nice small hotel without a lot of bells and whistles --no real restaurant to speak of small lounge area--but again i dont think youd stay in the university district and expect that. the breakfast was decent (bacon sausage scrambled eggs pastries some fruit) and pretty great when you take into account the price--free. with the exception of that one front desk woman the rest of the staff was quite friendly and accomodating.',happy
id40984,' hotel is well situated and well maintained. services are understaffed with only two people on the front desk for a very large hotel. waited -- minutes to check in but was near the front of the line. make sure to allow enough time in the early morning shuttle rush as they were running only one bus which could not accommodate everyone. it is centrally located but logan is a big airport. you can walk to terminal e but it is more than -- minutes. other terminals are further so if youre planning to walk leave time. staff was courteous and friendly.',not_happy
id40985,' we had a good experience at executive vintage hotel but for the price we would have preferred to stay at the holiday inn at the wharf (which is where we stayed on the trip as well). the room was small had a very strong musty smell when we arrived and the window was small at best. the pluses is the location is good (close to china town) and they do provide a nice wine tasting. the main desk people were nice as well. if you like wine or an older feel consider this place otherwise look for an economy hotel instead.',not_happy
id40986,' the best hotels restaurants bars etc. make their guests feel welcome provide great services and they manage to do this with great professionalism coupled with a casual friendliness (rather than a pompous attitude). from the guys who staff the front desk to the fabulous bartenders and right down to the night security guy who i met up with in the wee hours of the morning the staff here makes you feel like youre an old friend.',happy
id40987,' the hotel is located within a couple blocks of the red line a grocery store and great restaurants. less than two blocks away is a free trolley that will take you around the city including navy pier. we went to the cubs games from the red line with two young kids it was a breeze. the bell hop wish i could remember his name was great. he gave us great tips on where to eat and shop and how to get to places either by the el or foot. chicago is a beautiful city and we walked around with ease from here to take it all in. it is only about - blocks from the magnificent mile and the walk was well worth the views. we also went south across the river another beautiful stroll. the staff was very nice. the rooms were huge perfect with two youngsters (- and -). the kids had a pull out sofa bed in the living room with their own tv and we had a separate bedroom with another tv and there was a great mini kitchen. the breakfast was great. you will hear the fire engines but where wont you in chicago. the station is right next to this hotel but it helped entertain our kids. we even stopped by and one of the young fireman gave our kids a free quick tour of one of the engines really nice guys! a hot meal and if offered different entrees each day we were there (-). the indoor pool jacuzzi and sauna were really nice too. it was a great thing for wound up kids. when we return to chicago we will stay there again! i would highly recommend this place. i challenge you to beat it on price location and ammenities.',happy
id40988,' i booked this hotel from internet attracted by its location and historical backround. not too later after my arrival i knew this is gonna be my worst exoperience. thye gave me a studio with windowscould not be closed a view to parking lot a bathroom with really stained showerfloors with noise when walking on themin total this hotel sucks.for what theyve charged i think they should be sued. one thing i want to tell anyone who wants to stay there. there is no great view on penthhouse iduring breakfast time and the elvator is so alow that my --years grandmom can race it. this hotel is good for people looking for old fashion haunted building.',not_happy
id40989,' the room was typical hilton style and furnishings. it was generally clean although there was mold-mildew in the tub grout. i was expecting to be laid over in seattle due to flight delays and i had checked ahead-of-time on the hilton web site to see if they had rooms available. i could have booked a room with a king bed at the usual rate but i didnt in case there was some sort of miracle with the flights. the miracle did not happen and so i wound up getting a room by walking up to the front desk. the person at the front desk informed me that the king bed was only available for an additional $--.--. i could have walked away from the desk opened up my laptop and booked the king room at the same rate without paying the $--.-- and then returned to the desk and informed his smug face that i had a reservation but it was after -:-- am and i was too tired to argue so my wife and i stayed in a room with two double beds. why is a room with - bed $--.-- more in person than it is online when a room with - beds is the same price either way? i get less impressed with the hilton brand every time i stay at one. i was only in this room for about - hours and their unwillingness to budge over a king bed in a half-empty hotel left a bad taste in my mouth. i wont stay here again unless i have to.',not_happy
id40990,' make no mistake you are paying for the location-the hotel itself is not worth nearly what you will pay for it. in fact we did some checking & found that depending on dates the four seasons across the street may actually be cheaper than this es. the building itself it completely circular which makes for odd room layouts. also because of the circular structure it is almost impossible to get a room which is not next to one of the - elevators. the elevators themselves are very tiny & quite slow. ice is only available on the -nd floor which is a major pia considering the slowness of the elevators. living room of the suites is huge (albeit w-lots of dead unused space) but the bathroom it tiny though helped by having an extra vanity & mirror outside. sliders to the balconies only open in the living room & since the ac is in this property are abysmal (they know it) the lack of ventilation is very noticeable in the bedroom & can make for a very poor night is sleep. there is a tgi friday is attached to the hotel & that is where breakfast is each morning-when we were there the restaurant was under construction though all the paint fumes & dust didnt stop them from serving; it did stop us from eating there! staff is very hit or miss-some good some not so good. beds were comfortable but all the negatives almost outweigh that. overall this is a property in need of some tlc as it does appear tired & worn as noted by others. we told our client to please be sure to check rates @ the fs across the street for our next visit.',not_happy
id40991,' stayed through priceline - - rooms. they were nice and got us adjoining rooms. rooms were nice. location is in the middle of a business highrise park hard to find the first time nothing nice nearby no grounds. valet parking only expensive but not as bad as downtown.',not_happy
id40992,' my husband p.a. and i have traveled all over the world and been in over --- different countries to be exact. we also have made it a point to stay at the finest hotels in the world. p.a. being a world traveler and a european and me being in the travel business many years ago have been a perfect fit to see the world and live out our dreams through destinations whether it be hotels resorts cruisesetc. we do think we are very knowledgeable about the world and travel and hotels...today we have had the opportunity to sell our home on the northside of indy and full fill our dream. we moved downtown(i am a realtor with sothebys here in indy) and love the market here especially the downtown area. upon moving making a decision to move downtown there was only one place we wanted to call home. today we are living in the hotel at the conrad. al kite and his gorgeous wife marianne are the real reason we have moved in here. this is a world class operation thanks to al the extraordinare greg tinsley the gm and brad lingle operations manager..who make life at the conrad a dream turned reality. the staff they have from the minute you walk into the hotel is the best we have ever seen from the spa the restaurantstastings and the capitol grille the housekeeping the valet it goes on and on...if you ever want to stay in a world class hotel in the heart of indy or have an event of a lifetime or a wedding or honeymoon you have it all here at the conrad. the decor is amazing a real sight for bright eyes to see...oh yes and we are attached to the mall all the theaters dining and a five minute walk to the museums and the canal...i could go on and on...i will as i share all my downtown memoirs ...if you are ever looking for a reference you must reach me personally....thanks again...deborah dorman',happy
id40993,' we won the silent auction bidding battle for the hotel teatro in downtown denver co. being a pet friendly hotel they were willing supporters of the safe harbor lab rescue fund raiser which meant we were the real winners. the place is great with lots of excellent near-by restaurants. we also went to a play at the theater complex a block away. an outstanding stay; i look forward to this year is fund raiser!!! ted and patti',happy
id40994,' stayed here for a - day - night break last week. booked directly with british airway and got a really good deal. paid for just a standard room but we were in a kingsize room on the --th floor so we were either upgraded or these are the standard rooms??? room was really spacious and comfortable bathroom lovely great crabtree & evelyn toiletries. the bed was extremely comfortable and absolutely huge and we have a kingsize bed at home. didnt eat in the hotel as we wanted to sample as much of new york as possible. hotel was in the perfect location ideal for central park designer shops of -th avenue and just round the corner from times square. apart from the shopping and usual tourist spots a visit to the new york public library is a must absolutely fab we also loved grand central station great for the food court as well. when we returned to the uk we had left behind a pair of new training shoes in the wardrobe a quick e mail to the hotel when we got home and they are posting them on to us. if the hotel reads these reviews the only thing i can think of to criticise is the quality of the toilet paper havent you americans ever heard of andrex? lol',happy
id40995,' the staff at the ocean beach hotel is great. i was greeted with a smile--and prompt service. while walking to my room i enjoyed the well maintained patio--with tables in the courtyard to enjoy an evening. the rooms are clean--and come stocked with a fridge and microwave--for those of us who want to warm up some leftovers from the great restaurants down the street. the hotel also offers free wi-fi for guests--so checking email and surfing for directions is easy!',happy
id40996,' fabulous stay at the zaza. great funky hotel in good location. lovely pool area with cool vibe at the weekends. we booked a standard room which wasnt huge but was certainly well decorated and very comfortable. excellent staff special thanks to spencer for taking care of us. this is what a hotel should be!',happy
id40997,' my brother and i stayed at park central hotel for - nights when in nyc. the hotel has been renovated and our room was very nice (good size for midtown is standards). the location is excelent. very close to broadway theaters the central park the carnegie hall nice restaurants and subway stations. also very quiet and clean room with excelent beds. the main drawback was the front desk service which was a bit rude. all in all it has a very good value for money specially when staying more than - nights - we had a discounted price for that.',happy
id40998,' i found the staff location accommodations and restaurants excellent at the intercontinental hotel to be top notch.the shuttle rides were extremely valuable and the drivers were extremely polite helpful and respectful. i appreciated that. caution trying to walk anywhere - like in vegas you would be taking a great risk of getting run down. if you dont like roundabouts - dont rent a car in dallas.',happy
id40999,' i stayed the ac hotel for four days to attend a professional conference a few blocks away. i concur on everything other reviewers have said. i wouldnt recommend this hotel unless you are only looking for a place to clean up and sleep very little. i am a petite woman and felt cramped even in the king room. the heat was either on or off so i was either roasting or freezing. i chose to leave the heat off to prevent being woken up by the radiator noises and called for extra blankets. my room (#---) the -nd room id looked at had the following problems when i arrived: ~broken lamp ~broken outlets ~broken curtain ~broken door latch-lock ~loose crooked bathroom fixtures faucets ~chipped scratched stained furniture ~thin frayed carpet ~bedding thin threadbare good: ~location ~friendly staff ~large flat-screen with local stations bad: ~no heat-thermostat control (old steam radiators with no working valves) these also made noises constantly that would wake me up. ~very thin walls and noisy guests ~no free wifi even at the business center ~poor bathroom lighting and no shelf space even for one person they are renovating so maybe ill try this place again once it is done. but if they havent updated the heating and soundproofed the walls then dont bother.',not_happy
id41000,' im aghast at the negative reviews of hotel reserve on here. what the hell do people want!? anyway my fiance and myself were in nyc celebrating my --th birthday. as you can imagine the flight was long and tiring and the security checks tough but on arriving at hotel reserve we were greeted with a sunny smile and a lovely attitude from a young lady. she efficiently and swiftly confirmed our reservation offered us advice and asked if we needed any directions. nothing was any problem for her. the elevators were clean and fully operational. the card entry system to the room is easier than using a key (plus it fits into your wallet!). our room was just right. im realistic i didnt expect the waldorf astoria but this room ---- was just delightful and perfect for a couple. clean spacious airy and with a gorgeous bathroom. call me easily pleased but being a brit i was fascinated at how the toilet operates! and the bed! wow massive! and thank you soooo much for the free wi-fi what a bonus that was. we were out of our room exploring nyc early every morning. i mean if you go to new york duh why would you be staying in bed until late morning when there are things to explore??? on arrival back at the hotel every evening there was someone manning reception who was always welcoming. our bed was always made and the coffee facilities always re-stocked. i had --th birthday cards balloons and bits all over but they were left undisturbed indicating that the room maids had respect for our personal items. if you stayed at a hotel of this rating or standard in the uk you would undoubtedly be left to your own devices and experience fawlty-style rudeness. in a nutshell a very very nice stay. by the way we never heard any doors slamming and it was overall a clean quiet room and a very nice guest experience. so thank you hotel reserve.',happy
id41001,' we came to this hotel after a bad experience at another. the front desk was very friendly helpful and offered first cass service. the hotel coffee bar was handy and the restaurant was very good. overall a very relaxing and pleasant experience.',happy
id41002,' i scoured the net trying to find a place to stay in seattle cheaply. just needed one night close to where i needed to pick up my car the next day. (i got in to late to get car the same day) this hotel was the cheapest and closest walk to car rental place. i got the room for -- bucks. thats a deal in seattle....it had a little mini kitchen in it too. but i wasnt there to use it. it is very noisy (in my terms) from road traffic...so i put the fan on to drown it out. its not the hilton kind of worn down but if looking for cheap digs not bad. people at front desk very helpful and nice. great grocery store right up street...metropolian....i loved that store. around the block was many bars stores and restaurants. close to space needle and not far from the water. not sure i would stay there again. in fact i had to book a place to stay last night of my trip before flight out next day and i was going to stay there again but went with warwick instead....but that was $---. awesome spot....but thats another review.',not_happy
id41003,' i love two things. good hotel bargains and beaches. with the other half visiting family i decided to try a trip to cumberland island sea island and jekyll island. cumberland a rustic forested island just off of the coast of south georgia that you get to by ferry. to be close by for the morning of my adventure i decided to spend the night in jacksonville. having lived there before i wanted the jt butler area where i knew the hotels were midline (hampton laquinta holiday inn express etc.) although the hotels were ranging from $-- to $-- i wanted something less than $-- before taxes that was still decent. i hopped on priceline but all of my bids failed. i expanded beyond the jt butler area as i incrementally increased my price. i finally got one not in jt butler but at the hyatt regency jacksonville riverboat. yes shocked me too before id realized that id added downtown as one of my expansion areas. i usually intentionally avoid downtowns because you have to pay parking and the upper end hotels are usually in densely crowded areas. but no im not complaining. here is what i found: parking - yes you have to pay to park at the hotel. it is about $-- for self parking at a garage next door and $-- for valet. since i lived here before yes i am cheap i called a friend who let me park my car at their place after my check-in and i walked several blocks back to the hotel. internet- wi-fi is usually never free at upscale places. that applies here too. only ethernet in the room and there is a stiff charge for it. so im in the lobby where wi-fi is free. location: as the name says it is on jacksonville riverfront as a part of the downtown area. there is a great view of the two nice looking bridges (photo) and my little walked revealed a couple of small local restaurants and some nice club activity. on this thursday night downtown is not very active although i understand the weekend gets better. there are benches across from the hotel so you can look at the water and activities. the outside of the building appears to be well maintained although i think up could use a little updating. lobby: the lobby is very large with several areas for sitting. it is well lit and reasonably quiet although there was a firemen convention going on and some delta airlines crew employee crashing (uh checking in for a night sleep) when i settled in. room: you dont really expect to find an unkept room in a hyatt and i did not. it was much larger than i expected and it had two beds. the beds were the kind that make you think youll fall asleep and never want to get up. although the furnishings met the perception i felt that they too needed a little upgrade. the carpet was nice and clean and the bathroom was well supplied. other than to two things initially mentioned i really cant find anything really wrong here. of course my mind might be clouded because i got a top tier hotel unexpectedly at a price that i expected to pay for a mid-level one. now if you asked me would i have intentionally sought out this place based on its normal rates which the web quotes as about $--- a night the answer would be no . do i think it is worth that price? yes especially if you were having an event down here. but i would not pay it. remember im cheap. final say: this hotel is in a great spot for downtown activity the front desk staff were nice and didnt treat me like a cheap guest even if i am. i took photos immediately before i messed everything up. here are some attached.',happy
id41004,' spent the last few of days in s diego here before heading home. we choose it because the reviews were excellent and we had some marriott point to use so we used them. staff at the reception were kind and helpful room spacious and clean. it is also nice to have a coffee machine and a mini fridge in the room. in the lobby coffee tea and lemon-watermelon flavoured water is available all through the day. there is a -- hour market for soft drinks and snacks and a microwave you can use to heat up the food. as our flight was rather late (around -pm) we left our luggage at the reception and worked from the business centre with our laptops (but there are also three pc available free of charge). location is perfect close to the main attractions and there are plenty of restaurants and shops close by. if you dont have a car a free shuttle takes you to the airport. i would definitely stay here again!',happy
id41005,' i stayed at the westin detroit metropolitan airport the night of january - after missing my flight thanks to horrible roads on the way to the airport. i was near tears when i finally arrived but the staff i encountered that night went above and beyond and really made the whole experience so much better. i was blown away by how friendly helpful understanding and just downright nice they all were. the room was beautiful clean and comfortable the bed was great etc - but really the staff is what makes the hotel what it is. what started as an absolutely awful night turned into a really great experience thanks to everyone i encountered during my stay. i stayed that night because i had to but i will certainly stay again by choice!',happy
id41006,' we booked this hotel based on the price . we got our room for $---.-- per night. yes it was a small room only one bed but it was fine for us. the only down side was that the walls are not insulated well so we could hear everything in the room next door and in the hall. the location was great and we were able to walk just about everywhere we wanted to go.',not_happy
id41007,' had a great four day stay in san diego and really enjoyed the kimpton as ever. very good value (although the valet parking is expensive). always nice to have the free coffee and the wine hour is a good start to the evening is fun. really good location in the gaslamp district. happy to recommend the kimpton chain as having that little bit of difference manage to make you feel you are staying in a boutique hotel without the heavy pricetag. glad to have added this kimpton to my list and will definitely stay there again on the next trip. the only downside would be the fairly non-existent gym not a good facilitiy at all. otherwise highly recommend.',happy
id41008,' this hotel was a good choice for a first trip to nyc and for the price we got by booking online early (less than $--- per night). pros: good location close to times square theatres subway hell is kitchen pier for boat cruise. clean lobby and room. comfortable bed--felt like sleeping on a cloud. free bottle of water in room daily coffee in room and starbucks coffee in lobby each morning. free business center (- computers with printers just off the lobby.) friendly staff. quiet enough. loud a-c drowns out any street noise anyway. cons a little hassle at check-in. our rooms were almost ready then not. we had to get assertive and rooms miraculously ready. basically no counter space in bathroom and one teeny tiny triangle shelf in shower that everything falls through. annoying! what a poor design. car services (we used - different ones) apparently dont know this hotel. you have to give the address and they still arent familiar with the block. tip: pick up the free city guide from the concierge is desk. good maps plus we used a couple discount coupons for things we were already planning to do.',happy
id41009,' we chose this hotel because of the continental breakfast and free appetizers and cocktails. however once we arrived we realized this hotel had a lot more to offer than that. the staff was exceptional from the moment we walked in until the moment we checked out. there was an issue with our reservation but they took care of it immediately (they had me down for one guest and there were a total of - which should have been an upcharge). melissa worked her magic at the front desk the bellmen (rafi was great!) were very helpful with local restaurant recommendations and the bartenders were very nice during hour. the room had - queen sized beds that were very comfy and we had everything we needed. the lobby had a modern flare to it and a swanky feel. perfect for a boutique hotel. the location was perfect for our interests that weekend. it is close to fabulous restaraunts night clubs and the river. i will admit that it is a little far from the main shopping on michigan ave. but that was fine with us. we did venture in that direction one day but we werent there to shop so it wasnt a problem. we would highly recommend the following restaurants that are nearby: hub -- for brunch or lunch mercadito (awesome mexican) rosebud (italian) and carnivale. if youre looking for a great night club try untitled ---. it is directly across the street from mercadito and is a lot of fun. my girlfriends and i are -- but we felt very comfortable there as far as age. yes there were plenty of younger people but we werent the oldest by any means. this venue is open for dinner as well and has - different dining rooms to choose from. there was a -- is swing band early in the evening and then at midnight a dj arrived and the dancing began. lots of fun! another fun bar just one block north on hubbard is epic. just one block south of amalfi is house of blues..... you get the point. give amalfi a try and take advantage of its location.',happy
id41010,' besides being the noisiest hotel ive ever stayed at the place was not up to even comfort inns standards. definitly avoid staying on the railroad tract side of the hotel- it is amazing how often the trains go by.',not_happy
id41011,' i dont understand the negative reviews. yes it is an old hotel and yes it is currently being renovated. but it was pretty decent as it is other than some stains here and there. rooms are small but hey rooms in big city hotels are always small. staff is very friendly and makes up for any shortcomings of the property.',happy
id41012,' i stayed here for one night on a brief trip to austin and had no complaints. the lobby and bar area are comfortable and welcoming and the front desk folks were helpful in finding a local diner that served dinner late. i had no complaints about the guest room which was pretty typical courtyard fare nothing fancy but clean and well maintained. overall this is a comfortable service-oriented airport hotel and i would recommend it.',happy
id41013,' we stayed here for one week after hurricane sandy and although we are new yorkers this was a lovely hurricane vacation . while our room was small it was well appointed comfortable and quiet. the staff was exceedingly helpful with all our needs and the hotel is perfectly situated for all that midtown and broadway has to offer.',happy
id41014,' i have stayed at many hotels and on this trip we decided to try out two fairly new ones. first we stayed at the omni and we had a wonderful experience (also ar aloft in downtown dallas). very cozy and comfortable. beware though you may not want to leave the room since they are great! we stayed on the --th floor and added the romantic package. the breakfast was the best i have ever had at any hotel and the front desk was very nice! i can not say anything bad about this hotel or else i would. will surely visit many other omni hotels and resorts.',happy
id41015,' just returned from - nights at embassy suites convention center with my two teenage daughters and myself. it was our first visit to dc. we checked in early and were given a room on the --th floor right near the elevator. we had a view only of the building next to us. we never encountered a problem with noise. we had a king suite and my younger daughter slept on the pull-out sofa. it was so nice to be able to spread out in two rooms. we used the mini-fridge daily to keep our water bottles and fruit cold. the breakfast was great. it included made-to-order omelets and eggs(had to wait in a bit of a line) ready-made scrambled eggs(the girls did not like them) sausage bacon potatoespancakes bagels muffins toast yogurt cereal fresh cut and whole fruit variety of juices coffee and tea. complimentary cocktails and snacks(chips cheese and crackers) were served from -:----:--pm. it was crowded but not more than i expected. the hotel was in a good location(--- blocks to metro center) and within walking distance of many attractions and restaurants. concierge was always polite and helpful. my only weak complaint was that the pool was very small and so cloudy that the girls would not use it. i did not either. we checked out the work-out room which i planned on using and it looked like there was plenty of equipment. never actually used it because i was so exhaused from walking all day! overall i would definetly recommend this hotel especially for families.',happy
id41016,' location was great clean bathroom was spotless and beautiful and the price was very good... had to cancel one of the two days reserved because my daughter left the hospital sooner and had no problem at all... will highly recommend to people who are looking for a hotel in the city and would love to come back again myself and see some sites in the city eventhough i do live in another boro it would be worth it to stay there for convenience. was not sure about a parking garage if there are any discounts or free parking would like to know that... sincerely pat',happy
id41017,' its a beautiful hotel but after spending over two hundred dollars a night i would expect some things to be included. everything costs extra! plan on having some extra money budgeted because if you want to enjoy any of the ammenities you are going to have to pay for them. the food was the most expensive in town but really wasnt all that good. if youre looking for something to eat i would definitely leave the hotel and try some of the local restaurants.',not_happy
id41018,' we stayed at this hotel with a park sleep and fly package on dec. -th. the room was nice clean and roomy. the bed was comfy. with the hilton honors program we got free internet and two bottles of water in the room which was a nice perk. the only issue we had was that we didnt read the writing near the heat-ac unit that said to put the fan on so that it didnt turn off and on so we were woken by it repeatedly but again it was our fault for not reading the writing until the next morning. the fitness center is nice and clean with some treadmills and an elliptical. it would have been nice to have an actual weight machine since there were only dumbbells but you can still get a decent workout. the evening snacks were good and the restaurant was fine but it had a limited selection. the breakfast was also good with a selection of hot and cold items. we had not problem with the shuttle and didnt have to wait for more than a few minutes in either direction.',happy
id41019,' last time i was there i had a view of the fountain and it was great. this time i did not and it was just another hotel room. it was clean and had a great bed though. my chief complaint was at breakfast. i went down to the restaurant early one morning with my papar and they sat me next to the only other table with folks. i asked to move to a quiet table to read my paper and they accomodated. then they sat a table of four next to me. they need to be cognizant of single business travelers and those with breakfast meetings. the restaurant is big enough to deal with this.',happy
id41020,' hi i stayed at this hotel for - nights . the dance festival used this hotel as the host hotel. i enjoyed the great location free airport shuttle service good food and the free internet use. the hotel also offers green incentives. i chose njot to have my sheets changes everyday and i received a $- coupon for any restaurant in the hotel - very worth it!!! the staff was friendly and the spa area was quiet and relaxing - just what i was looking for.',happy
id41021,' of all the hotels that were offered in the prace range we requested we have decided upon paramount based mostly on the reviews from this website. and we never regreted the decision. it is really good value for money service is excellent staff is friendly and helpful and the location is really to die for - a stone is throw from times square. if you like the real buzz of the city that never sleeps this is the good place to be.the rooms are really small but clean (and one does not come to nyc to sitin the room so for us the comfy bed abd clean bathroom was all that mattered) . and for the ones that like a bit of history it is listed as one on nyc landmarks - being decorated by philippe starck it really is something to remember.',happy
id41022,' i arrived at the embassy at - am hoping they wouldnt turn me away for early check in .i arrived and see construction and in my mind i think the dust the dirt its going to be terrible .i walk in to see a very very clean lobby and the person in ths front desk i wanted to just hug and hug he not only allowed me to check in early like super early but he didnt charge me extra. i recently stayed at best western and i checked in early i was charged --.-- extra for early check in.i was in heaven he went on to explain all details of hotel breakfast the afternoon happy hour and of course the santa clause taking pictures with kids for free.i had an amazing breakfast the staff was amazing .i went to my room only to be in love with it so updated and so clean love & relaxation is what i needed its what i got.i enjoyed my self in the pool was nice and warm and clean .i needed a day of relaxation and its exactly what i got.the afternoon happy hour nice very nice.they also had chips & dips and some kind of trail mix .the staff was amazing very nice and friendly and the hotel was super clean even with the construction . i really recomend for every one who needs a home away from home to relax and just breath to go to the embassy suites market center :)',happy
id41023,' i would highly recommend the intercontinental chicago magnificent mile hotel. weve stayed there many times. the view is awesome the attractions are within walking distance. and if you fall in love with a particular room...well they can help you out with that too. lizette marin has helped me for three years stay in our favorite room. she is awesome! the hotel is magical at christmas time it is absolutely beautiful. i',happy
id41024,' the new lobby is simply stunning. we loved the jefferson before but the recent redesign and renovation bowled us over. our room was beautiful with a few over-the-top touches like an in-mirror tv for the bathroom and a double-vaulted ceiling. the sheets and towels were luxurious. the staff was extremely helpful. as we left the hotel for the first time they asked if we needed a map. on a raining morning they asked if we needed umbrellas. returning from a late night out they offered us bottled water (not so earth-friendly but a nice gesture). the hotel is located in a great spot right across the street from the national geographic and not far from other tourist sites but for us having lived in dc for years we loved being close to dupont circle u street and adams morgan. we could easily walk to georgetown as well. the bar has outdoor seating overlooking --th street and a solid drink menu. we ate breakfast in the restaurant and found it all to be delicious -- malted pancakes omg! of course id highly recommend the jefferson for leisure or business.',happy
id41025,' the hotel was nice clean and had great amenities but the thing that really made me dislike the hotel was the valet parking. yes i knew beforehand about the cost of parking downtown so i expected to pay the designated amount. what i didnt expect was to get charged twice for parking. because of their poor account records and their suspicious staff i paid an excessive price for parking. i was doing an all cash vacation so that is how i paid for parking with the assurance that my credit card wouldnt be charged. obviously that turned out to be a lie and the hotel or their employee with some sticky fingers pocketed an extra $-- from me. of course the hotel has conveniently lost any record that i paid for my parking in cash. to say the least i wont ever be going back to this hotel anytime in the future.',not_happy
id41026,' stayed one night at this property in sept on a spur of the moment trip. the hotel itself was hard to get to once we located it we had to drive down aurora ave. a bit in order to loop back. roy street changes from e to w with plain roy in between. take-print a map or prepare to be entertained. property is basically on the corner of aurora ave. and mercer st. except mercer st is an underpass and if you approach roy from the south aurora ave has a barrier in the middle - no right turns. there really isnt anything of interest around the hotel like restaurants or shopping. there is a starbucks in the supermarket one block away which was great. there is a deli counter in the supermarket(qfc). you really need a car or public transit to get around seattle from here. the hotel is in the vicinity of the seattle space needle. the front desk staff i dealt with were all friendly and helpful from check-in to check-out. i approached the front desk for advice and directions a few times and they were bang on with the info. the room was the best part of stay. i got a room with a king size bed and it was super comfortable - i slept so well that night. the room was in good shape not much to see outside. large flat screen tv with a good selection of channels digital room safe however no mini-bar fridge. the bathroom was decent the cfl is lend an other worldly feel to the loo. the property was converted from comfort suites a few years ago. the interior hallways and rooms were renovated. aside from the elevator the place feels fairly new. the best was the bed and staff. the good was the room - nice decor and in good shape. and the ok which wasnt all that bad was the location.',happy
id41027,' the hilton garden inn is a gem. the hotel atmosphere is very welcoming the staff are professional and eager to help. there is a lounge area & bar business-conference rooms and a fitness ctr and most importantly our room was quiet and clean! be sure to ask for a room facing the inner courtyard if you are a light sleeper. the hotel is also very close to public transportation. you can take the skyway (only $-) at the kings avenue station and go downtown near the waterfront in a matter of minutes. the hotel also has plenty of parking space for those with cars. if we visit the jacksonville area again well most likely stay at the hilton garden inn. note: the neighborhood around the hotel shows delayed gentrification due to the great recession but dont let that deter you from staying at a high quality hotel for a reasonable price.',happy
id41028,' stayed one night for a little shopping and dining sojourn into the city from santa cruz. everything was just fine! the large flat panel tv and super-comfy firm well-made-up bed were a pleasure after a hard day of shopping and dining! the room was quiet and the temperature was never an issue unlike some places. the room service american-style breakfast was indifferent and there were no robes provided with the room. aside from those two off-notes the whole thing was quite pleasant and a good value. it is easy to bart your way to this hotel as it is only two blocks from the powell street bart-muni station on market st. save tons on sf parking fees and leave your car outside the city at the cheap bart parking lots!',happy
id41029,' me and my wife were received by a professional and friendly receptionist. throughout our - day stay all the the staff were the same. after checkout we needed assistance on two small matters and this was given promptly. the room was nicely sized. i highly recommend this hotel',happy
id41030,' this is our -rd stay here in the last year. it is so close to md anderson hospital. we can take the shuttle or walk. the rooms are large the beds are comfortable and it is clean. the breakfast is wonderful. everyone is friendly and helpful. they also just got new flat screen tv is which have a perfect picture. i will definitely stay here again.',happy
id41031,' our first stay at casablanca hotel and i cant say enough about what an incredible experience we had. i had a conference at the marriott marquis on times square but decided to choose the casablanca because of its unique appeal. the hotel is just on the edge of times square and within walking distance of bryant park the ny library (we highly recommend the free tour) the empire state building arts and entertainment and more restaurants than you can imagine. the staff was extremely pleasant and helpful and are at the core of why we would highly recommend the casablanca hotel. the accommodations were very nice though a bit small. nonetheless we had everything we needed. rick is cafe provides a very casual relaxing space for continental breakfast (which features great coffee fresh-squeezed oj and a wonderful selection of fruits). amenities such as free wifi also help set this hotel apart. we will definitely return and recommend this to our friends.',happy
id41032,' we stayed for one night with our two children ages - and --. we had a very spacious room with - double beds and a sofa bed. we stayed on the --th floor and enjoyed the views. we could hear the typical city noise during the night. the staff was very friendly and accommodating. we requested early check in with no problem. we had booked the american girl package and my daughter received a very nice american girl bed with a pillow and blanket for her doll to sleep in along with some animal crackers. we would definitely stay here again!',happy
id41033,' fantastic location on the inner harbor with beautiful views of downtown baltimore. the hotel was top notch as usual very clean comfortable and filled with a friendly and eager staff. the rooms were large and very clean with push buttons making calling for house keeping or privacy a breeze. hotel is highly recommended and i would stay there again for business or pleasure.',happy
id41034,' three of us stayed here for a long weekend - from the welcoming checkin to the final checkout everything was top notch. conveniently located one block from the subway very reasonably priced. good restaurants nearby.',happy
id41035,' the hilton new york is modern and huge and with its nearly ---- rooms can’t be tailored much to the necessities of the single guest. never the less it is run very efficiently. i found really nothing to complaint during my five-night stay with my family. check-in and check-out were very fast and every request was fulfilled within reasonable time. i had a room on --th floor and enjoyed an excellent view. the room was spacious beds were very comfortable and cleanliness was unquestionable. location is simply fantastic: a stone’s throw from moma radio city music hall and rockfeller center very close to fifth avenue main shopping area and central park. plenty of eating options are available in the nearby from inexpensive delis up to elegant restaurants. most of them are good or very good. overall it was a very positive experience and a very good value for the money.',happy
id41036,' i choose this hotel without looking at the reviews but thought it would be a good one because it is bang opposite penn station and from outside it looks decent. you get into a lobby it looks like you are in grand central too big and too many people and while checking in it took me -- minutes. the room doors are probably --- yr old like vault rooms bath room is also probably ----- years old. the bed is ok but room is small. the best price about this hotel is rate if you are looking for something less then $----night this is the place to stay :)',not_happy
id41037,' i stayed at the hotel during the southern heritage classic weekend. there is a small sign posted at the desk stating that since the hotel is close to the airport that planes fly over the hotel. well i did not know that it meant i would be able to see the passengers in their seats. the planes fly directly over the hotel from the runway so they are close enough to read the side of the plane. flights leave at all hours so the noise was ridiculous. the neighborhood is not very good. the room was crappy. we left on saturday morning at -:-- to see the sights. upon returning at -:-- our room was not done. the maid was outside and happened to be walking by (she had passed our room) and asked if we wanted our rooms cleaned? we had to ask for fresh towels. the shuttle did not work. there was nothing enjoyable about our stay. i would not recommend staying there. there are also strip clubs within the same block.',not_happy
id41038,' superior service beautiful accominadations. fun bar and very nice food.',happy
id41039,' we stayed for - nights and this hotel was great. i have a - and - year old and we stayed in the king room with pull out. suprisingly the pull out was comfortable as pull outs can go. there was ample room for all of us. the fridge and microwave were great to have. they also had a wet bar outside the bathroom great for cleaning kids snack containers and juice cups. the staff is extremely friendly did not meet one un member. the check in was great and the service throughout was fantastic. the breakfast was awesome so much choice and food. but a word to my fellow travelers please keep in mind than when you show up -- minutes before the end of food service there will not be alot left do not get nasty with the staff they are doing there best to serve hundreds. perhaps setting your alarm a little earlier would be helpful to ensure you get your first choice for breakfast. as it is they have made to order eggs sausage pancakes cereals pastries oatmeal fresh fruit yogurt juices coffee bacon there is no way you can leave hungry!!! as for parking it is $-- a day but we were there for four nights and always found street parking for free in the height of tourist season when the hotel was full. the complimentary cocktail hour is very nice they have pretzels chips and taco chips and salsa also full bar service hard alcohol as well as beer and wine. the hotel itself is very clean the koi pond is awesome my kids loved it as did others. there are however two negatives that i must point out first the air conditioner in the rooms is so loud it sounds as if a plane engine is in your room as it starts up every -- minutes. if you wake in the middle of the night and it is on you will never fall back to sleep. my recommendation is to turn the fan off before you fall asleep and turn it back on once you are awake. the other negative is the pool it is very chorinated i suspect it seems so strong because it is indoors. it would have been nice to have sliding doors to the outside so that so fresh air can come in his way you wont smell so bad. other than that i would highly recommend this hotel. it is directly across the street from an outdoor mall that takes - minutes to walk too that has a food court and sears macy is nordstroms as well as other shops. enjoy your vacation.',happy
id41040,' i just spent - nights at the houstonian. this hotel is very nice and the access to the club makes it even better. the pools are wonderful very well adapted for kids families and also individuals who just want to swim laps in a separate pools. as a dad i really enjoyed playing with my kid in the kid sections and especially in the pool that has a slide. this is very nice. the club is also wonderful. however such an upscale hotel should have larger bathrooms. secondly why are we charged $--.-- daily for internet usage when motels offer free internet? third complain the concierge seemed to know less about his city than i did after my second day. he was unable to clarify good directions to almost anywhere in the city. such a hotel should have a concierge able to help on anything from directions to where to go where to eat and so on. fourth complain the breakfast very expensive and the portion are tiny. my advise if you go there is to avoid the breakfast delivered in your room otherwise you will end up paying a lot for nothing. so to summarize i really really enjoyed my stay at the houstonian but there are a few things to improve (bathroom breakfast concierge and internet charges). it wouldnt cost a lot for this hotel to install a router for wireless usage.',happy
id41041,' we spent several nights at the fairmont this past june and had a wonderful time. as members of the disney vacation club we used our points to book the stay. i was somewhat nervous regarding the large number of points per night it was costing me but was very pleased once we arrived. the hotel sits on top of a hill halfway in between union square and the warf. as well there are two cable car lines that run past on either side of the hotel. recently renovated the lobby is amazing! and a spectacular looking restaurant is adjoining. we didnt dine in the restaurant it appeared too formal for our dining needs that week. we checked in and went to our spacious room with a walk in closet that was larger than some hotel rooms. after a few minutes in the room we noticed a loud child next door. we disregarded the noice and went off to an excursion we had planned. upon our return the child was throwing a temper tantrum and i knew this was going to put a damper on our stay. we called the front desk and within - minutes there was a gentleman at our door with keys to a different room! both rooms had a wonderful view of the city and the bay in the background. the hotels reputation exceeds itself which you will find when someone asks you where you are staying and you reply with the fairmont. my only dislike was that there wasnt a coffee maker in the room and it was rather expensive to get it delivered to the room understandable for the style of hotel. but a block or two away is a small restaurant where you can get your fix and breakfast crepes for a bargain. though the rates for this hotel are on the higher end the money is well spent for the luxurious stay you will experience. i highly recommend!',happy
id41042,' hotel was a fairly easy walk from penn station (- or - short blocks) although the last half block along w. --th street isnt very nice. access to the big times square mta station is a block or two away depending which way youre going. there are several other hotels all clustered in the same area (fairfield staybridge etc.) i asked for a high floor (--) and noticed very little street noise throughout the night even though i was on the port authority side. front desk service was helpful and friendly and the sleeping rooms were fine - keurig single cup coffee makers large flat screen tv mounted on the wall. the room size was fine for one person; but would be tight for two. a welcome note and brownie as well as chocolates from the turn-down service were in the room when i arrived. room service for dinner was limited but adequate with a choice or - or - sandwiches-entrees from the collage bistro & bar downstairs. one negative was no bill-receipt under the door in the morning so i had to stop by the front desk to check out. however the clerk was very friendly so that helped make up for it! i wouldnt mind staying here again especially if options are limited during nyc is tourist season.',not_happy
id41043,' the orlando was located on the trendy section of -rd street. the building looks nondescript. the lobby is a bit dark with retro decor. despite their claims of being a non-smoking hotel (there are signs posted in the elevator) we can smell traces of it on the -nd floor. they may be non-smoking now but they probably never cleaned out the carpets or the air vents. if you have allergies you might consider looking elsewhere. we had a room with double beds. the size and decor look mediocre. there are stains on the furniture as well as the bathrobe they let guests use. the bathroom is okay (looks similar to a holiday inn). there is no view from the window but we can hear the sounds coming from the pool & the hallway. the breakfast at la terza was nice. the neighborhood is okay. there are several restaurants within walking distance. the beverly center is close by as well.',not_happy
id41044,' we just got back from a week stay in nyc. two couples with us stayed in the penthouse at the hospitality house and my daughter husband and i stayed in the one bedroom suite with pull out sofa. the place was fantastic!!! everything was clean and fresh and the rooms are huge!! we had everything we would need in the kitchen and they kept it well stocked each day. the water is very hot and powerful every time we used it. the staff is wonderful and will do anything they can to help you. maid service was great every day. we will stay there again when we go back to nyc and i would tell anyone that this is the place to stay. i have read reviews discussing the street noise well remember you are in nyc midtown and this is all part of the nyc charm. location was super and could walk to alot of tour sites. you can catch a taxi right in front of the hotel and the metro line is not far away. the staff will store your luggage if you check in early or if you check out but still have time to tour before you leave the city. cafe linda next door is a great place to eat. well done hospitality house in nyc!!!!',happy
id41045,' clean and stylish hotel. the rooms are a bit small though but hey it is new york after all. very accommodating-they changed our room after we complained of a restless night because our original room was facing a noisy street. the staff is very nice and friendly! although the hotel was a -- minutes walk from times square it was located in an isolated area that made us feel a bit uneasy after the sun set. also there isnt a restaurant or convenience store nearby! there is a rooftop lounge but we didnt get to try it. we didnt eat at the restaurant either. all in all i probably wouldnt stay there again unless i found another good deal and if im with my muscular husband.',not_happy
id41046,' took my children to the indianapolis children is museum had a great time. went to the hotel afters to have a even great time at the hotel. my children swam in the pool while mommy n daddy workout. the hotel absolutely beautiful & also very clean. the staff was great wanda the manager was amazing very polite & helpful. had a little problem with the noise coming from another room but wanda fix that right up for me. cant wait to stay again',happy
id41047,' i want to begin by stating that my experience at the topaz was truly outstanding. i happen to check in during the wine hour and was immediately offered a glass once i was finished at the desk. i went up to my room which was nice a cool (it was --f outside) then went out for a run. upon my return an hour later i was noticeably hot. after welcoming me back to the hotel (which they always did very cheerfully) she offered me a cool towel - which was absolutely fantastic and there was iced lemon water available. that evening i ate in the hotel restaurant. the food was delicious and the staff again was friendly and attentive. at the continental breakfast the next morning there was plenty of food and coffee for everyone (including m&m is if you were so inclined). i even had a problem printing a document in the business office and when i asked for help one of the employees who was about to leave work asked how he could help and printed the document for me. overall the attention to detail and genuine attitude everyone had was refreshing and appreciated. the hotel is in a great location near the business district and tourist attractions. i highly recommend it and will absolutely be staying there again.',happy
id41048,' my husband and i stayed here recently and we had a wonderful time. the staff were all very friendly and welcoming our room was fabulous. about the only thing i could fault is that our room was at the very end of a very long corridor a long walk when you are tired. see you again sometime in the future',happy
id41049,' my husband and i just returned from san diego and stayed at the pacific terrace for two nights. upon arrival around -pm our room was not ready we understood check in was -pm but had just driven -.- hours from cabazon ca (where we vacationed for - days) and really just wanted to get into our room and relax! we left our luggage in the car and hung out at the beach until -:--pm went back and our room still wasnt ready so they immediately upgraded us from the junior suite ($---.-- a night) to the kingston suite and showed us to our room. wow.. what an awesome room!! the attendant at the desk told us that the kingston suite goes for $---.-- a night! it showed!! we had two balconies overlooking the ocean one in the living room and one in the bedroom. granite everywhere great soaking tub separate shower large flat screen tv’s in both living room and bedroom. turn down service at night was great. they left a box of chocolates on each of our pillows and slippers at the end of the bed. they dimmed the lights turned on the ceiling fans and played really nice soft music on the radio in the bedroom. we really did not take advantage of the continental breakfast but it did look great very crowded though. we did order room service from one of the three restaurants that serviced them (no restaurant on site) and it took about -.- hours for delivery and by then the food was cold. parking was $--.-- a day if you couldnt find an open space in their tiny parking lot. staff was wonderful. cant really say one bad thing about the pacific terrace hotel! we met people staying at pacific terrace without an ocean view and their only complaint was the homeless people. one side of the hotel faces a public restroom and the homeless people tend to hang around there at all hours. they also sleep on the beach at night but never once did it bother us or our great time we had.',happy
id41050,' i had to attend a seminar in the san diego area but i didnt want to pay a ton for a hotel room that i would only be using to sleep in. however i wanted clean and safe. the days inn fit the bill. it looks like they had recently been updated and were very clean although the carpet could have done with some padding. the outside didnt look promising but my room was really comfortable. there was a mini fridge microwave and a safe. i would stay here again.',happy
id41051,' hmm.. where to start... i spend one week at the standard hotel on september ---- together with my husband mother and my - months old daughter. i had booked a hudson suite for my husband i and out daughter + a deluxe room for my mother. the hotel do not have connection rooms. the doormen are very nice and helpful when you arrive leave e.g. the hotel. service in top the girls at the receptions are nice but not really friendly. the hudson suite on the -th floor was a nice room. it is not big but it is ok. it has an open shower (very open) and there are windows from floor to loft. it is nice.. but it is very used. i mean i though that the room really needed painting and a carpet cleaning. i expected a nicer finish. but when that is said the view is perfect. from the lady of liberty to the freedom towers to the jersey shore .. very nice in regards to the noice at the hotel i did not think of it as an issue. we had a baby with us so normally baby families hate voice.. but we did not have any issues at all in that area. the room service works with out any issues. remember to bring a jacket to the breakfast restaurant (also in the evening) it is absolutely freezing in there. i visited the restaurant back in ---- and it was exactly the same at that time. it is freezing cold!!!! the staff is nice but they are so slow and they all look like they are very very buzzy.. but nothing really happens ;o( bacause of the roofs bars one of the elevators are blocked each night.. which is very irritation if you return to the hotel at the same time as a larger party. all in all it is a nice hotel but not one that i will return to in the future. i was just not really impressed.',happy
id41052,' i booked the layne through a hostel website as we are travelling around the us of a on a budget it was the cheapest on the website and our first digs after stepping of a luxury cruise liner - we were expecting horrific downgrade fever. we need not have worried because this place was actually a hotel that has a seperate part for the budget minded - private rooms with a shared toilet and bathroom which were super clean! for the folks that can afford a hotel room they looked lovely (no shared bathroom for you!) the room was very clean clean linen and towels all the benefits of a hotel really! i cant find one bad thing to say about this place (and i have stayed in some questionable digs in my past) breakfast was served at the front desk which was a pre wrapped pasty and a cup of coffee not exactly swish but it did the job! front desk -- hours felt very safe. the owner had a great attitude and was full of information about the area very thorough with his explanations so much so that if you have a short attention span then you may need to re-order your morning coffee mid conversation he showed us how to get around what to see where to avoid and how to operate the lift in fine detail. we even ended up adding an extra night here! dont get me wrong it is no hilton but then the hilton wont charge around £-- a night for a bed and two pillows right!?',happy
id41053,' small rooms. short of outlets. small bathroom. comes with complimentary ear plugs. enough said? trains come by often and loudly throughout the night.',not_happy
id41054,' i’ve never really had time to write a review about this place but let me tell you this is my home away from home. i travel a lot and have been to different hotels but this one stands out. the rooms and staff are very welcoming and not to mention the great reception i always receive from the free wi-fi so i can finish my work. downtown is not to faraway and there are a lot of restaurants very close by many -- hrs. so if you thinking about traveling to san antonio think windsor pointe jay and the rest of the staff are always ready to welcome you in!',happy
id41055,' what can i say? poor service at check-in concierge unable to provide help with a very simple request restaurant closed for dinner elevator out of service for - days etc. linens were very clean but tub in bathroom had received a cursory swipe. if only one of these had been an issue then maybe a visitor would shake her head and think hmmmm service is a little off today. . but the number of problems means the hotel is poorly managed and spg needs to do a better job of property oversight. will not be booking here again.',not_happy
id41056,' we stayed with our - kids here and loved it. fantastic staff clean rooms and a great location. the associate who checked us in was kind and helpful. totally recommend!',happy
id41057,' it was a short business trip to sf from arriving and checking in to all my further needs the staff at the four seasons did everything without fuss. comfortable room great pool a good selection of food. the service i expect from a proper hotel.',happy
id41058,' got this through price line for $-- a night. stayed there between --th and --nd of may. during the nights i stayed there the rooms were advertised for prices ranging between $--- to $---. this is a lovely hotel. check in was fast staff was friendly and the door man (ken) down right helpful with directions and sightseeing etc. the room was spacious lavishly decorated with all the trappings like mini-bar steam iron high speed internet access fax machine room safe etc. the free wine cheese and massages are good. the hotel is located in a very central location with the cable car turnaround & market st station only a few blocks away. deli is shops etc are within a couple of blocks radius. however this hotel borders an iffy area (the tenderloin). but the doorman can tell you which way you are not supposed to go. i followed his directions and never had any trouble. for a price of $-- (for a - star-boutique) it is an absolute steal. you cant get a decent - star in a central location such as this for the same price (i know i checked!!)',happy
id41059,' my husband and i greatly enjoyed this hilton. we stayed in a corner junior suite on the hilton hhonors floor and i would highly recommend this room -- i peaked into the regular rooms when housekeeping was going through and they were very small -- room enough for just the bed. the suite has a seating area with plenty of room and of course with the corner you get two windows plus a closet and large bathroom. the free starbucks is a nice perk for hhonors members -- you get a piece of fruit pastry and drink. my husband and i are not coffee drinkers however and dont like to eat a lot of pastries so this wasnt terribly useful to us. if you go by - am the line isnt too bad. the pool area was quite nice. i particularly enjoyed the super comfy lounge chairs which are great for hanging out and reading a book and taking a break from reading. all of the staff were very kind and polite especially housekeeping. the hotel is near lots of shopping but it is a trek to get to fisherman is wharf area. cabs add up for sure so my husband walked to fisherman is and back which was about a - mile walk which isnt a huge deal aside from the enormous mountain in the middle of the city -- haha. bring your walking shoes!! all in all this hilton was great. my biggest tip is to make sure you are a hilton hhonors member so you can check in at the much shorter line and get a junior suite.',happy
id41060,' the location of this hotel is fantastic as it is only about three blocks or so from -th ave; however the room decor is not really all that. we had a one bedroom suite with a terrace which was very nice and spacious. however the hotel could be updated as far as decor and furnishings. other than that it was pretty good.',not_happy
id41061,' i read alot of bad reviews with this hotel in terms of not being clean. so i went to the hotel expecting nothing. the rooms however were better than what i expected it to be. the bed mattress was pretty good. only problems i had with the room was of course space it is pretty tight. there is not alot of area to walk around in the room. another problem i found is the carpet is not vacumed and also they dont put a plastic bag for the bin in the bathroom. a bag is like -- cents come on seriously. now talking about breakfast. it is a rip off. a friend of mine(who was not staying at the hotel) had breakfast with us and they charged her $--. the breakfast is not worth $--- it is like cold food(bagels juice muffin) sometimes they have scrambled eggs and it tastes soo fake like powdered egg. another issue is the cleaners are the so called chefs at best western is kind of gross. safety- there are no nearby hotels in that area so i was initially abit scared because i was travelling with friends. it is not that bad- there were these weird drunk ppl who were always at the --th and --th av(the intersection closest to the hotel) at --pm just have to look away and walk past them. that is the only tackle. last but not least. management is terrible. annie seriously has problems and there is another male manager there. there were soo rude to us. not all the staff are rude it is just the managers.',not_happy
id41062,' i like ny and part of the thrill for me is staying at different hotels. i paid $--- per night for a deluxe room with bath (vey deep and long) and a separate glassed off wet room-shower with a view of bryant park.the room was stunning better than the soho grand -- thompson paramount etc. the doormen and reservationists were friendly and efficient. macey is and times square just a short stroll away. i arrived at --pm on a thursday night and was not confronted with a nightclub scene!',happy
id41063,' i stayed at this hotel twice for a total of - nights for business trips this month and was extremely with the decision to stay here. the hotel itself is very standard but rooms are clean and spacious. hotel staff were pleasant during both of my stays and the breakfast buffet was a pleasant surprise: there is plenty of choice and the kitchen is to accomodate requests for eggs cooked in other styles if scrambled is not your thing. the hotel gym was a little underwhelming with minimal equipment and almost all equipment facing away from the tv but there are areas outside the hotel with good running routes. the best thing about this hotel was the convenience of its location: -- minutes walk away from m street in georgetown and - minutes away from a safeway. there is also a decent wholefoods up the street and plenty of restaurants in the area. i would be to stay here again on my next trip to dc.',happy
id41064,' this was a quick trip - nights so i didnt use much of the facility but the staff was very friendly and courteous. room was clean and comfortable slept like a baby. bathroom is small but was all that i needed. pool area was kept clean and stocked with fresh towels. location was close to all the places i had lined up to go to. liked the comfort of the room the best maybe i wasnt there long enough but i didnt dislike anything about it.',happy
id41065,' for the money i didnt think the hotel was attractive at all. it had no personality just very functional and plain. my husband and i came for the king tut treasure package and my husband and the desk clerk argued for over -- minutes over an additional charge for $--.-- that the hotel wanted to bill us for breakfast and parking. the package clearly states $---.-- which is what we booked at the previous day. i had to walk away from them because it was getting so heated. this was simply not the weekend getaway that we had planned on.',not_happy
id41066,' i was only here for one night and booked this hotel because i heard it was a very historical and beautiful hotel. the location was great as it is close to lots of restaurants the mall and entertainment areas. i valet parked my car (only option for $-- per night) but the staff was wonderful and very efficient in getting me in and out. the room was beautifully appointed with original painting on the headboard. the room was sunny and light with hardwood floors and a good size bathroom. all these wonderful things means nothing when the air conditioning system in my room was so loud at night that it woke me up several times during the night. i was actually startled awake because it was so loud. i finally had to turn the ac off at -:--am so i could get a few hours of sleep before the start of my day. i would not stay here at again.',not_happy
id41067,' great downtown location hip comfortable hotel with attentive staff. restaurant is great for meal or snack in fun setting. rooms are efficient a bit dark to operate safe which was in a dark corner of closet. beds & bedding are luxurious. business center is underserved with computers but efficient. for a business trip it provided everything that i needed including a good night sleep - would stay here again.',happy
id41068,' so i stayed at this location for business. by the look of the pictures online i thought this property would of been a little nicer. the lobby is very nice and has that new hip feel to it but once you get to the guest room floors that changes a bit. the rooms are not bad but the windows should of been replaced for the remodel. they are quite dingy and dirty....i tried to avoid looking at it. the wifi is not very strong at all in the guest rooms. my room had a bridge in it so i got a little better signal but it still wasnt great. the room i had was large and seemed a bit lacking in furniture. the bathroom was ok but i learned a few things from hotel impossible and it was lacking in the clean scale and maintenance...like you could tell they actually painted the tile in the shower rather than put up new tile. if i return to this area i would probably not stay at this property again',not_happy
id41069,' will definetly be back. love the staff & very very clean. wonderful breakfast. shuttle ride a big plus to carowinds thanks to (mr.prince) ...thank you all for a great experience..will.be staying at hampton inns wherever we go..',happy
id41070,' i have stayed at the mandarin in different cities many times but was particularly excited about staying at the property in new york. the staff are wonderful and this is reflected in the service from the moment you enter and woosh up to the lobby on the --th floor. i requested a non-smoking room only to enter my room and discover that someone had obviously been smoking in the room. the staff responded immediately and relocated me to another room. the room and the amenities were wonderful. the food from in room dining was delivered on time and was exceptional as was my dining experience in the restaurant. now onto one serious problem. twice during my stay someone with a key tried to get into my room. the second time the force was so great that it literally tore the bolts off the security bar on the door. the hotel did respond and were very apologetic -- but the experience was very unsettling. i was compensated for the trouble but left rather shaken. i suppose this could happen in any hotel the fact that it happened at a property that demands in excess of $--- per night for a room is really disappointing. on a positive note the hotel acted swiftly apologized and did all of the right things in the face of the circumstances. i was more than satisfied with how they handled the situation. i would return to this property -maybe with a body guard! -- if only for the wonderful staff -- especially bellman robert.',happy
id41071,' our first impression of the hotel is that it is more of a motel to be honest. we arrived at --pm and were met by the night manage with no food or beverage available other than from the small coffee shop (we paid the front desk for the items as it was not actually open). we had a ground floor room which was not really very nice. it is an older hotel which appears to have been recently refurbished but has not been done all that well. the sliding door to the bathroom was dragging and heavy to operate. the shower-bath plumbing leaked the entire stay despite being fixed twice. the aircon was average to say the least. we are starwood preferred guests and were disappointed with the property. it is a short walk to the river and quite safe during the day. a lengthy walk to places like the alamo and rivercenter mall etc. we would not stay here again. found a young lady working in the bistro to be lovely and she was the saving grace. young lady in the bar was awful. unfriendly and a disgrace to be frank. free internet was good.',not_happy
id41072,' we booked this hotel through my husband is corporate rate so take what i say in light of the $--- some odd dollars a night we paid. we requested a non-smoking king room. the room we got although spacious was not a king - not even close. in fact we think it was a large double. a very comfortable bed though with great pillows. the huge flat screen tv was great although we didnt watch a whole lot of tv. big closet and a nice bathroom. located right off the waterfront in between pike place and pioneer square so you cant beat the locaton. we were told at check-in that wi-fi was free not that we could take advantage of it because we left the lap top at home. the price to use the business center was high in my opinion - $-.-- for -- minutes. on our last day there we didnt feel like walking up the hill to nordstroms so we asked the front desk what bus we could take to the shopping area. im not sure if they were listening because the bus they sent us on did not take us anywhere close to our intended destination. really nice hotel overall and it will make me consider other kimpton hotels in the future.',happy
id41073,' although room service is often late there is little else that can be described as negative. the hotel is strong in all areas and is an ideal choice for discerning travelers who need to be in lower manhattan. i have stayed at the hotel approximately ten times.',happy
id41074,' stayed here - night for a seminar in the area. friendly staff comfortable bed flat panel tv with a good selection of channels great water pressure in the shower - room was very clean. my only complaint is our inability to adjust the room temperature to our liking. the thermostat doesnt have a-c or heat you can only adjust the temperature up or down. we could get all the hot-warm air we wanted but we thought the room was too hot and stuffy - we finally just turned it off and the room cooled down eventually. overall a good choice for the area and i would stay here again.',happy
id41075,' placed between -th and -th avenue on a quiet (?) street (there are none i nyc!) just - blocks from times sq and at the same block as the --th street metro station belvedere hotel is great. clean rooms and feindly staff. beds are good maybee a litte short for someone close to --- cm! choose an executive room and you will get free wifi.',happy
id41076,' stayed here for just one night but was extremely impressed with the hotel and the service. was checked in by bill - who upgraded our room for free and answered all of our questions expertly. thanks bill! we also spoke with tk who gave us a few restaurant choices to look at (great suggestions) but we ended up exploring on our own and finding some awesome restaurants (anna is asian bistro and au cheval) but overall - we loved the w! it feels kind of like a club at all times (strange during morning hours but it is a typical w) but the bed was comfortable the room was quiet and the bliss spa goodies rocked. thanks w crew!',happy
id41077,' i stayed at the hotel nikko in san francisco for an extended and very busy work assignment. our work project was based in the hotel and we mostly stayed in the hotel. the location seemed central and good (although we did no sight-seeing). the hotel is extremely popular with the japanese (everyone here seems bilingual and there are options to have japanese v-mail on the phone). about half the guests are japanese. some fun touches (fortune cards left with turndown service). the rooms are relatively small (i was in room ----) but fairly well equipped -- flat screen tv (not high def) stereo system (not just radio) nice clock shower stall and separate bathtub coffee maker in room relatively inexpensive minibar. bed was comfortable. room seemed a little tired in some ways (tile on bathroom floor aging) but was quite clean and acceptable. there was no bathrobe supplied and towels were a little scratchy. the bathroom was actually extremely large compared to the room. lobby may seem sterile to some but high-tech sleek and modern to others. i was in the latter camp. the healthclub on -th floor is well-equipped. it costs $-- per -- hour use. there is a lap pool and good equipment. if you get a room on one of the suite floors (for which special access with a card is necessary) you have access to a lounge where there is free breakfast beer-wine in the late afternoon cookies at night. service is extremely good and helpful. if you called to have something done it happened immediately and the staff was very friendly. this is not the four seasons but you arent paying for that. it is the equivalent of a good hilton or marriott. i found it more stylish and friendly than either of those.',happy
id41078,' we stayed at the hotel while on a roadtrip with friends to dc. they have mandatory valet parking for $---night. we stayed - nights. we never took the car out of parking since everything was just a walk away but somehow my car has scrapes all down the sides. we also stopped at a winery on the way to dc and picked up some wine. it was in my trunk when we turned the keys over to the valet. when we got home it was no longer in my trunk. my phone charger and some nintendo ds games were also missing. the hotel told me oh well when i could actually get someone on the phone. usually they hung up on me or quickly shuffled me off to a voicemail box that was convieniently full. the room was nice enough we got a double queen suite with a kitchen but whomever the cleaning staff was......they took our used cups and moved them from the kitchen sink to the dining table still dirty. now i can wash my own dishes but for what i paid per night why would you put dirty dishes on the table if they were in the sink? they also took the trash out of the cans and piled it up in the dining area and left it. when we called for a crib (travelling with a - month old) it took them - phone calls and over an hour to bring it up. we even asked if one of us could just come get it and we were told no someone will be right up . i believe we arrived at -:--am (asked for a crib when we made reservations) and the crib showed up about -am. horrible customer service. i will never stay at this hotel or any affiliated with hersha hospitality. i was promised a compd night from the manager and a month later i still havent received it.',not_happy
id41079,' very stylish and exclusive feel to this hotel. the rooms are small like most nyc hotel rooms are the location across from bryant park is wonderful - ice skating and great holiday shopping in winter. service was excellent.',happy
id41080,' my boyfriend and i just got back from our new york. we book junior suite for - nights at radisson lexington. i stayed in this hotel previously and it was ok this time it was low low low beyond my expectations: - the room was dirty - mold and mildew in the bathroom - we could bairly see through our window cause it was so dirty....very very dirty - there was no shower gel and after using their soap my skin turns yellow !!! so i had to buy my own shower gel. - bed was making noises every time i turn - the walls are thin and we could hear peoples talking there was ice machine that making noise as well - there was no minibar - no bottled water in room - my credit card was charged for -- usd when i ask they why no one could explain me this. the guy from front desk told me that this is standard procedure and they make just pre authorization in case of ... using minibar he was confuse when i said that there are on minibar in my room. - there was totally mess up with my room upon arrival my room was change but on tv (you can check your bill) was totally different name with no bill at all. - the staff were not very friendly. every time we were asking for something we were made to feel like it was our fault. - as a gold point member i ask for late check out they told my that i cant check out later than - pm. my plane was at - pm so i live my bags at the doorman of course i have to pay -usd (- $ for each bag) - that was unusual for me i always live tip for keeping my bags and usually its more than -$ but this time i just take the bags so... i definitely not going to stay again in this hotel. few months before i stayed at w new york just a step from radisson and i was really nice experience. for the money i paid for junior suit in radisson i could have standard room at w ny but i thought that js would be better than standard room. anyway we learn from our mistakes !!!',not_happy
id41081,' i can not agree with the very poor or the very great reviews so far. i have stayed here twice for business. the lobby was very nice and the room was typical nothing special. service was fine but could not get on the internet. breakfast was good. all in all i did not have bad stays here but on the other hand it was nothing very special.',not_happy
id41082,' my husband and i stayed at the mansfield -------- for his --th birthday. i had booked the hotel based on reviews from ta. i have to say that i was not disappointed at all. when we first arrived they tried putting us in a smoking room but we said no and they changed us to a ns room right away. the room was small but i was expecting that for ny. the bathroom was very nice and the furnishings were up to date. the lighting in the room was not that great but you dont go to ny for the hotel room so we were fine with that. the location of the hotel was fantastic. i had no idea we were so close to times square (two blocks away)! the enpire state building was only -- blocks which was easily walkable. i woud absolutely consider staying here again in the future!',not_happy
id41083,' we ( a family including two children) stayed at this hotel this past august -- and although staying for only one night did not expect the conditions to be as bad as they were. the hotel advertises itself as a historic hotel of america and perhaps it is- it reminds me of an old apartment building in a downtown city (and it was). the rooms were not spacious our view was the back of the courtyard marriot the second bed was against the wall the room smelt and we found tiny insects (dust mites knats?) on the table the next morning.. yes the staff was very friendly and apologized so it is not any of their fault. maybe the idea of being a historic hotel has taken away the comfort and amenities of being a more modern hotel - the lobby was very small the elevators narrow and barely fit five people.. also parking is $-- a day. it is away from the main city monuments smithsonian. id like to note that i am not a person to complain about little things but we usually stay at more reputable hotels- hyatts marriots omnis so maybe this is not the somethign we were used to . the overall feeling of the hotel is nice but the little things which i take count of were missing and made my stay unpleasant.',not_happy
id41084,' we booked in for - night at the peabody in august. we were lucky that our room was spacious and clean. it was not worth what we paid though and the sofa was old and worn. although the peabody does have a great location near beale street and autozone park many other hotels are equally well located. the lobby is nice but very obviously - star and not -. the famous fountain is tiny and the - ducks look lethargic in their unnatural environment. children would get more pleasure from being taken to a pond than being crammed into the hotel lobby with hundreds of gawping adults. breakfast is not included in the rate and is very expensive. there is a denny is just over the road. the peabody charge a $--.-- service fee for use of the internet and pool whether you use them or not. most hotels and even motels in the u.s. allow their guests to use the pool for free. even the free coffee was served at the ridiculous time of -.-- a.m. meaning most guests would not be able to take advantage of the offer. ive stayed in some expensive hotels but the peabody felt like a complete rip off. my champagne glass had lipstick stains from the previous user. the peabody heavily leans on it is famous reputation. it needs to make a lot more effort to live up to that reputation.',not_happy
id41085,' we stayed two nights in february ----. we stayed in a suite two bedrooms connected by a bathroom. our bedroom had a queen sized bed which basically took up the entire room (in fact you could not completely open the door to the room because it was blocked by the bed. the other room had a twin trundle bed (and only one person was using it so no need to open the trundle). each room had a tiny sink and mirror and the bathroom had a small shower and commode. the room was clean but pretty worn looking...stains on the doors multiple coats of paint chipped baseboards and old looking carpet. the tv in one room worked great but in our room several of the channels were coming in pretty fuzzy. the mattresses were pretty firm (hard even) but the bedding was clean and fresh. no sign of any bugs. this is minimalist accommodations--basically just a place to wash up and sleep. but the price is very reasonable for nyc the neighborhood is wonderful to walk and the view of the river is lovely. if youre looking for an inexpensive stay in spartan conditions this place is for you. if you want even a hint of luxury steer clear.',not_happy
id41086,' the hotel is what you would expect from a hilton and the rooms with views are amazing. it is in a great location in terms of the views and if you want to walk along the bayfront as the name indicates. the rooms are lovely and the service was good. i was there for a conference and was a bit disappointed at the lack of restaurants in the immediate area. when you have limited time to eat lunch it would be nice to have a couple of places nearby but the hotel is on the opposite side of the train tracks from the gaslamp district so you have to walk -- or -- minutes just to find a sandwich. the hotel restaurant is not that great and fairly expensive. when we were there for the conference the starbucks at the bottom of the hotel was always packed but you couldnt find another coffee shop that was close by so the hotel felt isolated. if i were coming as a tourist but looking for a similar experience id stay at the hilton gaslamp instead mainly for the proximity to restaurants etc. the gaslamp area is nice with a lot going on in the evenings. i also found it a bit frustrating how expensive parking was even though that is relatively standard for this type of hotel. it was nearly $-- per day. you could park at the convention center for only $-- and that is right next door! additionally they charge for a refrigerator in the room. again standard for this kind of hotel (but i had recently stayed at the sheraton in la jolla which was actually just as nice as this hotel and included a free fridge). it just annoyed me that they were nickel-and-diming when the hotel is so expensive in the first place.',happy
id41087,' this is a good boutique hotel if that is your preference. free breakfast buffet was a solid selling point although the food selection was basically identical every day. excellent and friendly desk service. friends who upgraded to a suite for only $---night were very impressed. our room had - queen beds and felt a bit crammed. free wi-fi location was close to the nightlife public transport and the shopping on the --th ave in denver. overall enjoyable stay but if i could get a room at a chain hotel for the same price i would prefer the plain and known hotel configuration to the fancier feel of this hotel.',happy
id41088,' wonderful place to stay. room was spacious for four people. very close to major subway stops. wicked hairspray jersey boy theaters (to name a few) maybe -- steps away. walking distance to centeral park top of the rock time square gray line bus tour (highly recommend the tour get the -- hour tour option) very clean and quite. room was on the third floor facing -th and noise was never an issue. breakfast was a great money and time saver(although the breakfast area could get pretty busy and messy at times). cosmic diner across the street is cheap and good with many choices and hugh portion. if you want to save money on your lodging and food cost and still stay at a descent hotel in nyc stay here you will not regret your choice. will definitely stay here again.',happy
id41089,' we had a great time here in this very styly hotel - one of philly is newest. here is my review on blogger at large if you want ideas for what to do in the area and my experience of this property >>> http:--www.bloggeratlarge.com-blogging-america-le-meridien-philadelphias-newest-hotel-',happy
id41090,' disgusting scam. i payed $---+ for a night here and then had to check into another motel as this one is simply uninhabitable. would have been less ------ off if the address was just a vacant lot. at least then i wouldnt have been forced to enter this fithy pigstuy before shelling out for another hotel. major websites such as expedia etc. should be ashamed to have this hotel on their sites. email me if you have any questions.',not_happy
id41091,' im frequently in denver where i usually stay at a chain hotel for the points. but no longer - this is a lovely hotel with excellent service quiet rooms spacious bathtubs and excellent location for meeting downtown clients - including using their shuttle service. highly recommended.',happy
id41092,' this hotel is great. service-the service of the staff is amazing. very helpful and they have all the answers. helped us figure out what to order for late-night food. value-rooms-cleanliness-this is not your typical hampton inn. it keeps the hampton inn prices but gives you a superior room that is extremely clean. ive stayed at -.- star hotels in nyc that were not as good as this hotel in terms of quality and what you get for your money. food-the free buffet breakfast is great! they even had a make your own waffle station that was delicious. location-extremely close to two subway lines and there are some really great restaurants and things to do in the neighborhood. or just head south for a bit and end up in the west village where you can find some other neat things to do.',happy
id41093,' just wanted to add a few comments about the radisson lax. we stayed one night feb --th and found the hotel to be ok nothing exciting but we were just looking for a place to crash before catching an early am flight back to boston. when we arrived at the hotel the self check in was full and as i had - kids and -- yr old mom with me i found this very inconvenient. the valet guy was not particularly helpful at first (who wants to wait on a middle age mom when there are limos lined up everywhere) as it was oscar night but he valet parked my car for an hour so we could check in before returning the car to hertz. on check out they wanted to charge me for valet parking (something like $--) until i reminded them that the self was full and i didnt have any options. check in was somewhat of a nightmare as the system had crashed . it seemed as though the system must frequently crash as they had a system worked out with walkie talkies and paper cards to determine who got what room. truly bizarre! we had to wait about -- mins to be given a room. there were - of us so no we couldnt snuggle into a king bed room!! i had booked at the radisson for the pool & hot tub for the kids but we had a hard time finding it and it was so dark and scary that they wouldnt go near it. the room was quite small though it had a good view of la from the -th floor with a little airport noise but not bad. they did quickly bring a rollaway once i reminded them about it. come to think of it i dont think they charged me for the rollaway. we didnt pay much for the room $-- so that was a plus and we used room service which came pretty quickly and was fairly reasonable and tasty. they had a very big room service menu with lots of casual choices which was great for the teenage kids. i didnt frankly feel safe enough in the area around the hotel to walk outside with an older person and kids to find somewhere else to eat and besides we wanted to watch the oscars on tv! the shuttle worked out well and the staff was generally friendly. i was surprised that they did not offer express check out though. if you can get the room at a cheap rate then i wouldnt hesitate.',not_happy
id41094,' this was my second trip to new york. went - yrs ago and stayed at the milford plaza it is ideal place to stay central to everything. it is not a - star hotel but its clean the sheets and towels where change everyday. so what more do you want everybody was friendly. yes the place could do with maybe a face lift but hey it was ideal for what we wanted. would certainly reccomend it to anybody.',not_happy
id41095,' great hotel right across from camden yards. right in the inner harboe walkable to everything everyone was super nice and rooms are very modern. if you are a hilton gold member the lounge on --th floor looks right into the ball park nothing but great things about this hotel',happy
id41096,' checked in this hotel and i was going to stay for the best part of the next month. i was very disappointed in the hotel the hotel is a very old place the attempt to update the hotel to be more modern didnt work at all. the carpet smells like the inside of a wool hat and the room i stayed in the ac didnt work well. the ceilings of the rooms and upper hallways are probably - feet tall so if you dont like small spaces stay away. i stayed in a room that was close to the highway and you can hear every car go by.',not_happy
id41097,' i stayed in the hi for two nights during a stop over on my way to mexico on business at the back end of may --. as hi is go it was a clean and tidy hotel. my room was large with a king and sofa the room was well decorated and the bathroom clean albeit small. the room had all the amenities a-c coffee iron etc. the tv was not flat screen but hey it had a picture! there was an outside pool and a gym which was a little tired and would benefit from some new machines. there was also a tennis court. the good eats dinner attached served a good breakfast and the food was ok. they also served the beer!! there was free coffee and cold drink in the foyer if you need it. lobby staff was helpful and approachable. good shuttle service to and from the airport. i would recommend for a well priced stay whether on business or vacation.',happy
id41098,' i was reluctant to stay here given some of the past reviews but we are glad we decided to try this property. we will stay there again next year. we stayed for five nights after christmas. the one-bedroom suite was the same layout as rooms in other newer residence inns but the living-kitchen area was much bigger. the bedroom area was a bit tight though. it is too bad some of the living-kitchen area was not used instead for the bedroom area. the one big negative which is mentioned in other reviews is the lack of adequate soundproofing in the room. one night i woke up and nudged my husband telling him he was snoring. come to find out my husband was not snoring. instead it was the man in the room next to ours. later that night i awoke again to the snoring of that man and my husband and son! the next morning that man started singing at -:-- a.m. and i could have sung right along with him because i could hear all the words.... the bed though was very comfortable as i have found all of the residence inn beds to be. the only other negative was some difficulty we had with the card key reader at the outside door - it sometimes wouldn’t read our card which left us locked out of the building at inopportune times. our toilet was malfunctioning at one point but the maintenance man showed up right after we called the front desk. we were on the first floor so i cannot speak to the inconvenience of the elevator layout. my son a huge shamu fan was thrilled to see the huge shamu statute in the lobby. while he was playing around it the general manager started talking to him and generously gave him a beanie baby killer whale! the front desk staff was very helpful pleasant and efficient. our check in and out were very fast. having spent so much time at seaworld which is less than ten minutes away by car we did not get to use the pool area but it looked very clean. the entire property including our room was very clean too. the property is conveniently located on hotel circle. i did not find the area to be so run-down as described by other reviewers. sure some of the nearby properties are older but i did not feel unsafe even with a small child. we had no trouble finding grocery and other stores nearby. the front desk gave us great printed directions. the parking spaces are very tight and it is unfortunate that there is a daily $-- charge for the privilege. some of the vehicles these days are just so big - one morning it was nearly impossible for us to open the door to our rental car and squeeze inside. the breakfast buffet was very extensive and typical of other residence inns (rotating hot items such as eggs sausage hash pancakes and the usual waffle station plus breads bagels donuts fruits yogurt juice coffee etc.). there was even a woman who came around with a beverage cart. we saved some money by having a aaa card. the difference in the room rates has more than paid for the membership. in sum we were very pleased with our stay and plan to return again next year.',happy
id41099,' this is an older property but the decor of my room had a more modern look and feel. it was very clean the bed was very comfortable. there was a coffee machine large modern work station closet with ironing board and iron. lots of towels that were more substantial than most found in this price range. the lobby and breakfast area were smaller than some but unless that is where you plan to spend your time it doesnt matter. front desk clerk was extremely friendly and welcoming. for the price this was a good choice.',happy
id41100,' booked this hotel on-line for around $-- including taxes. we could not have been more pleased with everything! we were able to check in early and had a room (as requested) on the top floor (---). the ladies at check-in could not have been more pleasant friendly or helpful! thank you ginny linda and erica! the lobby area is beautiful and spicn span clean! the bfast area was large and well appointed; the business center was spacious; - computers w-printers and comfy chairs. didnt use the pool or fitness area but have heard no complaints. our room was spotless and the mattress was very comfortable! prefer my pillows a little more firm but big deal; no problem. we turned our rental car in around -pm and the hotel shuttle picked us up there! (usually we have to return to the airport and wait for the shuttle!) we left a wake-up call for -:-- and the phone rang promptly at -:--! as promised we left at -:--am for the airport which was about - miles away. (?) we didnt get to eat bfast but the staff had prepared my husband and me each a baggie with a blueberry muffin and a banana which we enjoyed while waiting in the gate-boarding area! note: my husband had wanted some milk for a late night snack and when i called down to the desk to see if the little store carried milk erica said no but the shuttle driver will be glad to drop you off at a store on his way to the airport if you would like. how nice is that? we declined the offer and bought apple juice instead. there are a few restaurants nearby; an expensive italian one ruby tuesday is and a sports bar across the street. we chose ruby tuesday is because we knew the food would be good. (it was). if we ever have to fly out of denver airport you can believe we will stay at the staybridge suites. what a wonderful staff they employ! better than crowne plaza any day! keep up the good work!',happy
id41101,' as many other reviews mention i can also confirm the quality of the rooms (excellent) and overall appearance of the hotel (very well maintained) and this is certainly seems the result of being privately owned by hard working and hands on proprietors. what is most out of the ordinary though (for this type of hotel) is the quality and variety of the food served in bistro -- including the excellent a la carte breakfast which added only $-.-- to our overnight stay.',happy
id41102,' we have stayed here before so coming back was to be a welcomed trip as this was the first - days of our honeymoon before we headed off to hawaii (big island). the place is nice on the eye and quite tranquil. a selection of pools - one of which is adult only so no noisy kids! the rooms are well decorated and of a generous size. the ones which have a beachfront are obviously nicer and you get a view too. the main restaurant looked really nice and up-market - though we never ate there. the smaller cafe-lunch bar - which also served evening meals was much more basic but nice too. this place had a wonderful view and was on a large pond full of tropical fish. i really liked paradise point and the reception area is something else! i would have no hesitation in returning to this place however my only gripe is the expense of the car parking! it was at least $-- per day - check with website. a - day visit here would be ideal!',happy
id41103,' the hotel monaco is centrally located and within walking distance to many of the popular sites in washington. the staff is friendly the hotel is comfortable and the extras are exceptional. there are afternoon treats daily hour and accommodations for you pets. local shops and restaurants are plentiful. what more could you ask for while away from home?',happy
id41104,' we had a great time at the copley---a little too good a time---when our bill came--we had been charged over --- dollars ----that was just the bill for the incidentals!!! there must have been a lot of hidden charges. keep in mind we were only there about -- hours for a one night is stay!!! next time i order a pot of coffee i will read the small print.',happy
id41105,' the staff at the beautiful westin la cantera did an outstanding job of taking care of my family as we celebrated my parents --th wedding anniversay. they made us feeling very special and went to great lengths to make this a most memoriable weekend. the service was outstanding the golf was great and the resort was absolutely emaculate. mrs. rhonda hughes did a wonderful job setting up this weekend for us and christian the concierge helped us with a restaurant that was perfect for the occasion. this was the best --th anniversary weekend we could have hope for. thanks la cantera you are the best!',happy
id41106,' i had several problems at this hotel. first they (double) charged my credit card although i paid through expedia and without my authorization. second they stated that i would get starwood points but i did not (you dont get points when booking through expedia). third they were quite unhelpful with mini bar. they refused to add diet cokes (there was only one) and if i got them at cvs and added my own drinks i would have to remove the existing drinks so i would end up paying for sodas i did not drink. to clean up the mini bar would cost $-- per day.',not_happy
id41107,' husband and i stayed for a week . hallways couldve been better but we didnt stay in the hall. room was decent and clean pool wasnt bad at all. will stay again husband and i are planning another trip this year.',not_happy
id41108,' okay so check-in was a little nerve-wracking. it took us an hour to manage to pull up in front of the hotel and the line to check-in and get our room keys was very long. but other than that our stay was wonderful! my husband just happened to find out that this hotel offers an all-you-can-eat buffet and a perfect view of the -th of july fireworks for a very reasonable price! we didnt have to fight the crowds at all! after the buffet we watched the fireworks from the --th floor balcony overlooking the hudson bay while enjoying a desert buffet and unlimited drinks. the best part...they didnt pack us in like sardines! they only sold it to the first -- or -- people lucky enough to find the offer! the location is absolutely perfect! it is literally blocks from everything! yes the hotel is older but that is what makes it so charming. it has recently been renovated too. we had an amazing view of the empire state building from our room the price was so much cheaper than surrounding hotels and the room was quite large for a manhattan hotel. only downside...no pool. if we ever get the opportunity to visit again we will definitely stay at the new yorker hotel!',happy
id41109,' wonderful old world style hotel. the room was bigger than most with a very nice soaking tub in the bathroom. the staff was friendly and helpful. great location.',happy
id41110,' stayed at the sheraton mission valley last week. the hotel is located right along the interstate. definitely request a room on the back side. i was not impressed by the sleeper bed in the room. hilton definitely has better beds. the hallways in the hotel and elevator areas were not air conditioned (possibly to conserve electricity). the pool area was clean but could have had some additional lounge chairs. verify all charges on internet refrigerator etc. at check in. the hotel did have two vans to transport guests to various shopping malls airport etc. which was nice. the location is nice with a rental car to reach downtown hillcrest la jolla and the casinos.',not_happy
id41111,' my wife and i stayed at the hotel for - days. at our arrival our fully paid in advance reservation hadnt been respected and we were given a really smelly room on the smoking floor ! after asking for another room we were given a room on the same floor and as smelly as the first one !!!! it was only after the -nd day that the hotel finally respected our reservation but no refund or upgrade had been offered !!! finally after our trip i received a $-- charge for the use of the internet within the room even if we were told by the reception desk at our arrival that as hhonours members we were not going to be charged (and i am not even mentioning the poor quality of the internet). in the end i am still waiting for the refund or in fact any kind of response from the hilton customer service regarding the internet charge. until now it is still a quite disappointing experience and i would rather not recommend this hilton location.',not_happy
id41112,' we had a great stay at this hotel for five nights. the room was large and had a couch sitting area desk hallway separate bathroom and view of universal. although we were facing the --- the room was totally quiet and you would never know a freeway was right below. staff was wonderful and always helpful. the continental breakfast that came with the room was delicious. the only issue we had was the inconsistency between waiters at the restaurant or lounge. we had vouchers from hilton and each waiter explained the deal differently or delivered a different meal each time. we did not visit the gym or the business center so cannot comment as others have in their reviews. our room though was full of electrical outlets which was a terrific benefit since we have phones cameras and laptops to recharge. most hotel rooms have just one or two outlets which becomes a pain. self parking was also great we always found a spot near the elevators. all in all would highly recommend this hotel especially at the reasonable rates they charge.',happy
id41113,' this is a new property that clearly needs to get their act together. the folks are nice but the daily room cleaning is unbelievably slow. seriously every day this week the fastest they got to our room was -pm but in each case it required a call to the manager first. additionally the rooms have automatic settings for the inside air which is nice for the environment but sucks for the customer. i think next time i will go to the hyatt......it is right next door and based on my past experience it is cooler and the rooms are cleaned earlier. on a final note....internet and parking are expensive at this property so remember to factor that in your budget.',not_happy
id41114,' my boyfriend and i booked a one night stay for the hampton inn through hotels.com in the beginning of november. we paid over $--- because it was a last minute trip and that weekend was a long weekend for a lot of schools in nj due to the njea teachers convention. we checked the preference of non-smoking but received a smoking room instead. i understand that by booking through a third party we were not guaranteed our preferences but when we called down to the front desk to see if there was anything they could do for us their only response was that they were booked. understandable but some kind of attempt to help alleviate the situation would have been appreciated. the room smelled as if someone lit up -- cigarettes at one time smoked them all and then just left a few minutes before we walked in. i am not kidding when i say the room smelled like a smoky bar. we decided to suck it up (not literally!) and live with it considering we were only staying the night. the minute we got home we had to throw all of our clothes worn or not into the washer because they reeked of smoke. that is when i found i was missing a clothing item. i called the hotel is front desk was put on hold for literally five minutes then was asked all of my information (name address phone number) before i was told they still had to check lost and found. why was i on hold then for that long?? i was to expect a call back by the next day to let me know if it was there or not. of course didnt receive a call back as promised. called back - days later and was transferred to housekeeping. talked to janet who said she never received the message and promised to look and call back the very next day. again did not receive a call back. this time i put a complaint through the hampton inn website and was contacted the following week. we received a free night stay for our troubles and should have received a voucher in ---- business days. that was in the beginning of november. by the end of december we still did not receive it. we finally had to put a call into hilton is customer service and track the voucher down ourselves. finally in january - months after our horrible stay we had to call hilton customer service ourselves again to see if the voucher was ever mailed. at first my boyfriend spoke to a man named greg who refused to give him any detail on the whereabouts of the voucher. he claimed he did not have to talk to him because his girlfriend was the one who booked it so he should be speaking to her. my boyfriend paid for the room as well as stayed in it! eventually we spoke to rhonda who is asst. manager and informed her of our ordeal. she tracked down the voucher signed it and sent it out that very day. she treated us with respect and courtsey which is something we did not receive prior to speaking to her. i cannot believe how incompetent everyone working for hilton and hampton inn philadelphia was! i will never ever stay at the hampton inn in philadelphia. we will be using the voucher at another hampton inn. this went on for over - months and i never even got a return phone call back regarding my missing item! i would never have filed a complaint if it werent for the lost item situation. i actually used tripadvisor.com for advice on where to book in philadelphia and all of the reviews were good. i have never had a bad experience at a hotel as bad as this. all i look for in a hotel is cleanliness and good customer service. i recommend anyone who is prone to lose things dont leave anything behind at this hotel!!',not_happy
id41115,' i have stayed in kimpton hotels before. so i knew this would be good. i specifically chose this particular hotel because it was new. in fact i made my reservation long before it opened. the room was amazing...the view was amazing (could see the top of the empire state building). the wine reception every afternoon was awesome! the outdoor area where we could enjoy the wine with other guests was amazing. the service and employees were all very friendly and accommodating. the location was perfect. just a short walk from an underground and not too far from times square. if you havent experienced a kimpton yet...you are missing out!',happy
id41116,' if you are planning to stay in los angeles this new hotel is a beautiful experience. the service is excellent and that is what makes your stay enjoyable. victor greets you at the porte coche and he is the best bell captain ever! from there you are impressed with the hotle lobby which has these grand large screens that play enything from the mtv video awards to sports @ the staple center. then you know this is the new happening place in la. rooms are spacious and the view is spectacular. if you are lucky you can see the hollywood sign in the distance. plenty of restuarants around the area including the yardhouse the farm of beverly hills and the conga room. the spa is at the adjoining ritz carlton. heavenly.',happy
id41117,' very nice helpful staff. welcome bag with cookies and bottled water was a nice surprise. easy walk from amtrack station. interesting (in a homeless way) locale. close to touristy shops and cafes with short walk to pike is market. breakfast offered danish waffles coffee. clean upgraded rooms. would stay again.',happy
id41118,' this hotel was a newer facility located on the end of the hotel row on tower road. the facility was nice and we enjoyed our stay at the property. the only negative we encountered was the pool. it was extremely cold on the morning of our departure. several guests entered the pool but quickly joined us in the hot tub. other than the pool we thoroughly enjoyed our stay at the summerfield suites.',happy
id41119,' rooms were spacious and clean. staff was very helpful and friendly. great neighborhood with lots of good restaurants and bars. it was my first trip to detroit and would definitely come back to the greektown hotel again.',happy
id41120,' we were a work group and had a nice stay at the conrad but felt the rooms were a little tired. not so much updating as a deeper claning. i know - of us were in suites and they clearly had hosted some parties and one could really sort of feel that - hard to explain. other than that - the staff was helpful and the prices were quite good. so all-in-all a very nice hotel.',happy
id41121,' this hotel was great for my conference at the moscone center. very convenient to conference center and to many other hotels and restaurants. it is a bit far for fisherman is wharf and chinatown but it is a quick cab or trolley ride away. the hotel is clean professional and everyone was courteous. highly recommend for business.',happy
id41122,' recently stayed at this marriott property. great location near union square recently renovated rooms have all the standard features and are quite large for sf standards. services was ok not great specially in the restaurant where i waited oer -- minutes for a waiter to come to the able after being sat down. good for location at a good price.',not_happy
id41123,' pros: good location - but there are - or - other spg properties in a - mile radius cons: rooms are dirty and old - first room we got put in was so dirty and full of carpet stains that we asked to move. staff was very accommodating as i am spg platinum with over --- stays a year but the next room was no better. wood was rotten under the fridge hall way was noisy climate control sucked. this hotel should be taken out of the spg portfolio. the lobby has been updated to sheraton standards but the rooms are nasty and old. like ----s old. it is a cat - probably for the area but easily the worst starwood i have stayed in. other sheraton suites i have been in were very nice but if this was the first one i stayed in the brand would be dead to me.',not_happy
id41124,' i was in town for business. the location is only - block from the light link rail - pioneer square stop so it was exceedingly easy to get to from the airport. and since i was visiting a company only - blocks away there was no need for me to rent a car. the hotel was in excellent condition perhaps recently remodeled? i asked for a high floor but was told that the rooms up high were smaller and they recommended a lower floor. i believe i ended up on the -th floor. the room was great - it reminded me of a modern room i stayed at once in tokyo. and it was very clean. it was fairly quiet from within the hotel although i did hear a siren or two outside. the fitness center was great! it was fairly large had a number of treadmills a couple bikes and a couple ellipticals along with weights. everything was in great shape and it included towels and wipes for the machines. the pool appeared to be a typical hotel pool - nothing youd attempt to do laps in. there is a restaurant in the hotel where you can buy breakfast (and lunch & dinner i believe). the breakfast was delicious and reasonably healthy but i thought it was expensive. regarding the downtown it seemed like most of the restaurants closed early leaving only the more fancy places open for dinner. i did however locate a thai place about a block away (to the south) and an indian place about -- blocks away (to the north) both reasonably priced for dinner.',happy
id41125,' was very impressed. considering the location and the price the room was huge. never had a room this big in nyc before. very clean and well kept. was expecting maybe some cold cereal and milk as breakfast but it includes a bunch of fruits bagels donuts toast croisants etc. in a very clean downstairs that almost looks like a little diner or very nice cafeteria. location isnt perfect but not bad. had some trouble catching a cab nearby but just a few blocks walk and we were fine.',happy
id41126,' i just want to say this has been the best hotel that i have stayed in. the breakfast was wonderful and the front desk personel was always friendly and helpful. we were on our wedding anniversary and had a fabulous time. i love that is was smoke free. the beds were comfortable and was close to places to eat. desiree at the front dest always asked us how we were doing and was so helpful. when you have friendly staff it makes for a much better stay. i would definately recommend this hotel on your next stay. we will be definately coming back. loved the hot tub too. i give this hotel -- stars!!',happy
id41127,' this is a great place to stay! good location beautiful facility. i just love the perfect free breakfast and evening managers reception. the front desk staff were exceptionally friendly and helpful ive never had such great staff at the desk! all staff was friendly except the one guy at the omlet station. i dont blame him though he had a long line and was the only one there taking orders. the only thing that wasnt perfect was one of the bath towels had two ripped holes in it and there was a hair pin on the bathroom floor under the door. seems these things should of been caught but did not affect my stay other than a second thought and looking at that stupid hair pin every time i went to the bathroom. this really is a beautiful hotel and the staff were truely exceptional! i promise i dont work for embassy suites!',happy
id41128,' the price for my stay in december was approximately $--- a night which is pretty good for a two-room studio with king bed full-sized fridge kitchen table foldout couch and rca jack friendly television set. i booked two nights on a friday and saturday. i had heard from reading other reviews the walls are paper thin. i also heard that fast food is not an easy find. well it is true. the walls are very thin and finding fast food was a chore. not one night passed without hearing sounds of people talking in neighboring rooms. in the living room i could hear the family next door talking and watching t.v. in the bedroom i could hear the people on the other side of the wall talking and watching t.v. the loudest noises however came from the outside hallway (mostly kids running up and down the halls) and the window which faced the pool. i was on the third floor but it didnt help much. the noise from the pool echoed into my room all day and up until - p.m. or so in the evening. as for sleeping in it didnt happen in this hotel. i tried both mornings and woke each day at - a.m. to the sound of slamming doors or kids running up and down the hallway. in some strange way it reminded me of disney land just outside my front door! on the plus side the king bed was extremely comfortable! it is just too bad the noise was so loud. in spite of all the noise the room was nice and the occupants of the hotel all seemed friendly and family oriented. this is definitely a place for married couples with kids. i felt safe my entire stay. as for food it is hard to find unless you plan on taking in a sit-down meal. check-in time is at - p.m. i arrived my first day at - p.m. unfortunately my room was not ready and i was told i would have to come back later. i drove around looking for something to eat but couldnt find anything of the fast-food variety anywhere near the hotel. i drove past the local mall down a few side streets and eventually found a wendy’s. the problem is it was about -- minutes away from the room and with traffic congestion somewhat prevalent in the hotel circle area it took me a while to get there and get back. one bit of advice: bring your own food. it is cheaper and youll thank yourself later. also there is no room service etc. so if you get a late night craving you’re on your own. overall the hotel was decent. it is loud and parking at $-- a night seemed high but the people were nice enough. also the elevators in this building are very slow! slow to arrive slow to open the doors. i couldn’t believe how long i had to wait. use the stairs if you’re in a rush. it is a good workout and you wont have to wait around five minutes for the elevator to pick you up! one final comment. it would be nice if the hotel had more parking spots for guests of hotel guests. there are only about - total spots in front of the hotel. a business associate stopped by one evening to visit me and had to wait -- minutes to find a parking spot. parking in the back for hotel guests is pretty abundant but you must have a room card to park there along with a hotel parking pass to display in your window. also it does fill up late at night but most other times it is easy to find a spot.',not_happy
id41129,' stayed at the hotel with my partner for - nights in feb. our room was perfect modern tv and two double beds. the rooms was small but no problem at all. as it was just me and partner we didnt mind however a family of - may find it to small as there wudnt be alot room to get ready. the beds were very comfy! breakfast was great we also had a voucher for money off! the girls at the desk (to book shows etc) were fab they helped us out on directions all the time. the cafe next door to the hotel was good open everday as this is where we got our tea from in the morningsalso reasonably priced. the pizza place next door was also another good place to stop for a slice very friendly. the hotel was in the best location times square. literally less than a min walk in to the heart of times square so plenty to do in the surrounding area. would definatly go back to this hotel in the future and would recommend. gym facility brilliant',happy
id41130,' just perfect a few blocks from time square really comfortable. the employees were friendly and helpfull. the hotel is really clean and well decorated. situated in the hart of the city and close to central park. wanna book a nice hotel go to wellington...',happy
id41131,' from checking in and the front counter staff to the valet service to the manager josh who sent up wine this was the best experience ive had at a union sq hotel. the room itself was pretty awesome as well: well-designed spacious and modern. would most definitely return!',happy
id41132,' i stayed at the elysee -------- - ------ and found the hotel the room and the staff to be everything expected. i had a solarium room on the -th floor that was extremly quiet (which was great as i did an extensive amount of clubbing and slept during the day) the staff were extremely professional and met all of my needs. i would definitly recommed the elysee.',happy
id41133,' not the cheapest but what a perfect location. two blocks to michigan ave in one direction and two blocks to millennium park in the other direction. very modern hotel. i booked a king park view and upon arriving requested a corner room with a balcony. i was told that none were left so i asked if any were available with two queens. they had one. easy check in. the room looked fantastic. very clean lots of windows. great bathroom with a good size soaker tub and very large shower with rain head. the balcony is huge. there is no furniture on it. we stayed in --- so it was a northwest corner room. the firestation was right below us but was not an issue. we could see navy pier between the buildings one direction and millennium park in the other direction. the valet and door man were awesome. the valet ran down to get my wife is shoes out of our car. while he was doing that the door man gave us some recommendations for breakfast. one preferred and two others in case the first was too busy. we went to wildberries. excellent food. we had lunch at the purple pig. rediculously good. overall great experience. i would definitely recomend if you want to walk to everything.',happy
id41134,' i stayed at the renaissance in may for a --day conference. if i had rated this hotel while i was there it would have probably gotten a - out of -. however i waited to write a review after returning home and discovering that someone from the cleaning staff had stolen an ipod i had deep in the recesses of my luggage. there are a couple of comments i will make about this situation: -. i stay in hotels at least -- to -- times a year. i stay in at least a - star hotel or better each time. if you are paying the extra bucks you want to feel you are safe and comfortable. i have never had any cleaning staff to steal from me before until i stayed in this hotel. -. no i didnt report it to management. i would imagine they would not have believed me while i was there. believing me after returning home and then notifying them means they would not believe me at all. if they care and keep up with their reviews they will see this one. -. the theft bothers me. but the thing that really got under my skin is that i had the ipod buried under dirty clothes including undergarments. it wasnt just laying in my suitcase so that if it was opened a person could readily see it. that made me feel violated. it also indicated to me that my suitcases were searched thoroughly. if the conference is held at this hotel next year i will not go unless i can be placed in another hotel. one experience is enough for me. oh by the way the ipod had my name on the back. that person was really desperate in my opinion to take something they will always have to explain. room service was handled in a very appropriate manner. the food was good and the service was fast.',not_happy
id41135,' the st anthony is a short two-block walk to the riverwalk and the alamo which makes it convenient for tourist. the interior and rooms are early ---- period style. there is a grand hall with several chandeliers and period furniture and statues. my room also had period furniture but with flat screen tv’s. i was in a suite with a roomy living area and high post bed in the bedroom. the enjoyed the period style and the rooms and common areas were clean but also showing some wear and tear. there is a pool two bars restaurant business center free wi-fi and conference area. there is self-parking across the street and also valet parking both for an extra fee. there is a public park across the street and street parking is free from -pm to -am. driving access to the hotel from the major freeways is convenient. i was fortunate to catch special offseason price which made my stay economical.',not_happy
id41136,' the hotel staff is very accommodating and friendly. it is a great location for a small conference. the conference rooms are comfortable and the staff is great. the hotel rooms are very comfortable with plenty of pillows. the conference rate of $---.-- included valet parking. i was expecting the outrageous prices in the restaurant for breakfast but i was able to have juice eggs and toast for $-.--. excellent value and great breakfast.',happy
id41137,' this hotel has amazing views and the space is used very well. while it is a typical small nyc hotel in size that is where the comparisons end. the tub is amazing the view of the water is amazing. it is right near chelsea market and other great area attractions that i love.',happy
id41138,' i came to ny to visit my daughter who lives in brooklyn. as a special treat i brought her into the city to stay w-me at the elysee. we have stayed here on previous trips and always look forward to the genteel perfection of this gem of a boutique hotel. from the friendly and helpful doorman to the gracious young ladies who refil food and drink items at breakfast and cocktail times in the library----everything is perfect. we received impeccable service gracious hospitality and a welcoming atmosphere. southerners always place a high value on graciousness and hospitality and we have found it in the big apple at the lovely elysee! janet lee clinton ms',happy
id41139,' i ended up here because i was stranded at phoenix airport for a day due to the storm (sandy) on the east coast preventing me from returning home. i chose the hotel because of the airport shuttle a great deal on hotwire and -- percent positive reviews there--and the reviews werent wrong! the only negative thing about this place is that there is nothing within walking distance as far as food or shopping. but the shuttle driver was so nice that he actually drove me to a convenience store to pick up what i needed when he wasnt busy. shuttle service is -- hours a day and free really fantastic. the front desk let me have a late check-out but i wish i could have stayed in the room even longer because the bed was so comfortable and the room so quiet and peaceful. after a stressful week feeling sad and injured this was such a comforting place to rest. the hd tv gets all the channels you could want the wifi is free and works perfectly and everything is absolutely spotless and new. there is a restaurant in the hotel that delivers room service and doesnt seem outrageously priced. the fitness center leaves a little to be desired--they only have treadmills one stair master and a bike. pool outside is large and has a hot tub. breakfast wasnt included in my discount rate but it is included for the regular clients. great deal wonderful place.',happy
id41140,' had a great stay over the -th of july weekend. location: couldnt ask for a better location as it is a couple blocks from times square and just off -th avenue. it is close enough to the madness but located on a fairly quiet street ensuring peace when trying to sleep. easily walkable to the touristy places in midtown and a short subway ride to the more interesting places in nyc. staff: they were great. anything we asked of them was quickly done and they were very pleasant. the bar staff was great as well. hotel-room: lobby bar and library were very nice. felt like a very upscale hotel but the attitude of the service was down to earth and friendly. stayed in the petite chambre room which was very nice but also very small. this was our first time in nyc so i imagine the tiny rooms are the norm. the room size although small wasnt uncomfortable or claustrophobic at all. the bed was pretty good and the pillows were great. there was a clock-radio with ipod hookup which was nice. the tv is were dell brand with great picture and sound. small closet and fairly small bathroom but big enough to fit our needs. we had a view of nothing which was good and bad. we looked into the alleyway and it was fairly dark at all hours of the day. as a result the room was very dark in the morning (which i like) and it was also very quiet due to the location. front rooms may not be quite as quiet nor as dark but would have a decent view of the street. bar: the bar was great but pretty expensive. $-- martinis and $- beers seemed a bit expensive but nyc is an expensive city. overall we were very with our stay and when we visit nyc again we plan on staying at the mansfield. we paid ~--- per night which we felt was a good deal in comparison to other similarly priced nyc hotels we looked at. had we paid $--- as some others have i may not have been as pleased.',happy
id41141,' stayed here with my husband and - year old daughter for - nights. went in having read all the reviews so i didnt want to get my hopes up...got a great deal on hotwire so we didnt really have anything to lose...just wanted to get a place close to seaworld and this place was right across the street. check-in was a breeze.lobby area was welcoming. room: yes it was a little strange having our beach-style bungalow right next to the road where the guests would drive by. the view outside of our door was the road and then the lagoon. so not much privacy if you open the shades. speaking of which the shade covering the door was too sheer and the lights of the cars would shine really brightly into the room which was a minor annoyance. the decor was tropical island inspired and modern. the flat screen was nice the refrigerator worked well bed was firm and comfy. no dresser for clothes. like other people said the renovation on the bathroom was a quickie one. coat of paint slapped on. they should have replaced the showerheads. looks old and outdated. the water pressure is awful. it took forever to take a shower. killed some bugs each day. not a big deal though. grounds: the landscaping and lagoon was so lush and beautiful. that part really felt tropical. we loved walking around with our little one exploring the resort. they have many little pools scattered around (some for adults only and some for the family) and fire pits. you can make smores and stuff on the fire pits (they sell kits at the gift shop for $-- along with firewood...really expensive....byo). they have bikes for rent and a miniature golf area....very family friendly but everything is expensive. location: very close to mission bay seaworld lots of great restaurants. all of the places we ate at nearby were good. we just looked on yelp for recommendations. also ate at barefoot bar for breakfast both days and had no problems. do not feed the birds. they are very aggressive and we saw this other guest who had left his table outside for a second and the birds swooped in and started eating his food. baleen is the higher end restaurant right next to barefoot. didnt eat here during our stay. we also went to balboa park which was only -- minutes away. so everything is very convenient. cons: yes parking is $-- a night. they charge for internet too. the items at the gift shop (island market) are expensive. lots of activities cost something. our experience overall was a really pleasant one. i think this place is great for families and i think i would come back when my kid is older. easy access to many places beautiful lush grounds and overall friendly service people.',happy
id41142,' i have real mixed feelings about this place. the location is absolutely brilliant. right in the heart of the downtown action; between the start of the powell line cable car and union square. the room was clean. but the linens are threadbare; the bathroom (shower that you cant turn in) loo and basin in a room the size of a shoebox; closet teeny tiny; no aircon just a roof fan and open windows (smoke smells and noise central!). the price was excellent and we were really taken in by their impressive website = it is professional and the pictures are just wonderful. what they dont tell you (until you are actually in the lobby looking at a display of their planned renovations) is that the photos on the website are prototypes - artist impressions for what they are planning to do next year! there is no breakfast incl but at least they do have free wifi in all areas.',not_happy
id41143,' my wife recently had surgery so i decided to surprise her & the kids for a quick trip to san diego. i went to your website first to check on your different recommendations for places to stay in san diego. humfreys had a lot of good positive reviews so i got sold to it! i checked on the hotel is website the last minute for a quick look & they offered a last minute deal for a bay view room for $----nite. i immediately booked it & left the next day. we arrived @ the resort @--am & we were surprised that we have a room rightaway. not only that the lady who checked us in who was the supervisor upgraded us for a marina view suite upon learning of my wife is condition. (ive heard that this runs about $---+-nite). she also gave us breakfast coupons.we checked in the room & it has killer views of the marina. the room is very clean & decent. my kids loved the ducks that sits & waits by the door facing the marina. the hotel is lawn was well maintained & the flowers are beautiful! their pool was amazing as well! they had a concert on going that nite & it was relaxing listening to it while we were @ the pool until --pm. of course it was heated. my kids had a blast. everybody in the hotel was extremely nice. we will definitely stay here again.',happy
id41144,' my son and his gal wanted to go to halloween horror nights at universal studios. i decided to drive them down. i picked this hotel which was a good price with close proximity to the park. what a great choice. while the two other hotels are known for their reputation this little hotel was clean offered eateries within a few steps and a great price. while its not the sheraton it has clean bedding and a nice staff. there are only two problems and i wouldnt consider them complaints but just one thing that can be worked on and the other cant be just because it cant. the one that can be worked on would be to upgrade their towels. they are older and more than well used (actually one was torn) but they were clean and they were just towels (again not the sheraton). the other cant be worked on because at one point this particular issue didnt matter and now that people like me with larger vehicles come in and it is a problem. that would be the parking. a very small amount of parking and mainly for smaller cars. i have a suburban and had the luxury of parking next to a truck that had taken two parking spots and so i took advantage of that and used just a little of that unusued spot that he had taken up. the problem was in dealing with another monster truck who came in late or was visiting and blocked in about four spots in the early morning hours. it wasnt my car blocked but i felt sorry for those that did because i guess they needed to leave and didnt know what to do. in any case this is a nice little motel that i would visit again. if you can overlook the parking and the worn towels you have a bargain hotel for a place that is within reasonable walking distance of university studios.',happy
id41145,' just finished - days at the omni and it was outstanding. we had a deluxe king room which was lovely well appointed and very clean. what really makes this hotel outstanding is the staff. from the concierge who gave us excellent restaurant recommendations travel tips and directions every morning to the bellmen who chatted with us while we were waiting for our tour bus to the housekeeper who gave me an extra coffee packet when i was desperate for some extra coffee in the morning the staff of the omni went above and beyond to make our stay fantastic. it is very well located - in a quiter part of downtown but walking distance to the embarcadero at&t park fisherman is wharf and chinatown. it is right on the cable car line. we had an anniversary dinner at bob is steakhouse. bob is is very expensive but it was probably the best steak i have ever had! would definitely stay there again!',happy
id41146,' we have just returned back from a family trip to new york and we booked the holiday back in june for myself and my partner and our - grown up children. upon arrival we thought the hotel looked very classy with a very handsome lobby. we were dealt with very expediently by a very pleasant receptionist who gave us our keys to our room on the --th floor. this room was horrendous- peeling paint in the bathrooomdusty tops and a very dangerous light switch and very very old furniture.i marched down to reception to complain and was immediately given another room on the --th floor which we inspected prior to moving our luggage. this was just as bad with a very shabby looking bathroom and grubby furniture and carpets suffice to say we didnt move our luggage.my wife then went down to reception and was again given another room key on the -th floor which after inspection was much better than the previous two. the rooms are very basic with only an old fashioned tv and radio and with very minimal facilities however at least this room had been refurbished. in my view the whole place needs a serious refurbishment and it is a crying shame that such a handsome looking building has such a grubby interior.the location despite all the downsides is superb and is walking distance to times squarebroadway and --nd street and smack facing madison square garden.my advice to the owners would be to get this place refurbished as soon as possible as it has the potential to be one of new york is finest hotels. sadly at the moment it is a long way from that which which is a real shame.',not_happy
id41147,' enjoyed ourselves very much. valet parking for $-- per night is a little excessive. we racked up almost additional $--- from it. breakfast hour and cookies were a nice treat daily although we missed hour and cookies during most of our stay as we were out of the hotel exploring the town. the sound on the tvs were off as some channels were louder than others making it hard to listen and flip between channels. the faucet in the bath tub was a little loose. i felt like one of us would break it if we werent too careful. our room keys all stopped working on sunday night which was a little annoying as we had to go back downstairs and get new ones. overall great experience and would recommend.',happy
id41148,' on friday ---- at -pm after getting back from work the atrium - was very smoky. it was very uncomfortable. i had a hard time breathing. i asked one lady what was the problem and she said that they were cooking in the kitchen then i asked if this was normal she said no but they are trying to fix it. i asked someone else what was the problem and they said that there was a fire in the kitchen. i had planed to have dinner at the great media bar there that night with a business partner. we then had to change the plans and leave the hotel. i called to talk to the manager a few minutes ago and he said that whenever the kitchen is busy this happens. he then asked what he can do for me i asked a free night he said i will take off the -- $ i spent for food there. that was all he was able to do.',not_happy
id41149,' we staid for two nights at the radisson after arrival at the airport. we did not like it at all. you have to pay --$ for parking per night. the whole hotel seems to fall apart and is rather shabby. the good times must have been years ago. do not go there. at least not for more than one night. it is right at the airport and near the car rental area. the pool seems to be alright but i can not recommend it for a holiday stay. :-(',not_happy
id41150,' we were at this hotel for - nights prior to an alaska cruise. rooms are nicely appointed and had one of the most comfortable hotel beds i have ever slept in. it is also within walking distance of some good restaurants. we ate at dukes chowder house (was recommended by hotel staff as a locals place) and we were not disappointed. nice breakfast buffett. only complaint would be the staff on the night we checked in were not too friendly or welcoming. they seemed bored and fairly indifferent. after an exhausting days worth of cross country air travel it would have been nice to have experienced a little more hospitality.there is a free hotel shuttle to pikes place space needle etc. and the dirver(s) were very nice and accomodating. will definitely stay here again if we ever get back to seattle. hope so :) what a great city.',happy
id41151,' i wish i could say that i had a great stay. while the room was very nice and the location great im afraid the customer service left much to be desired. a -- minute wait for check-in to begin with (leading my travel partner to name the hotel the waitin copley place. and now im in the midst of trying to get an answer for why the bill slipped under my door differs from the amount charged to my credit card. two calls to the hotel is finance department have gone unanswered. the shower is dreadful too - next to no water pressure and a clogged drain. my counsel? stay in the copley neighborhood though not at the westin.',not_happy
id41152,' this hotel has nothing spectacular to set it apart from the rest. the staff did nothing to go out of their way to make us comfortable and actually acted bothered to help us with our questions. the common areas were average and even a little dingy. the rooms were a little dingy even though it has recently been renovated. the bed was really comfortable. the bathroom had stains in the tub. it was not as clean as one would hope. the location was good and bad. it was very far from a metro and the free shuttle was a -- minute wait and stopped running at -:-- pm. who comes in that early in dc? there was a safeway nearby which helped save money on food but a fridge costed $---day. it was safe in the neighborhood and nice but too far from anything to see in dc. the wifi was free but slow. all in all if you can stay some place else then do it.',not_happy
id41153,' i recently stayed in the mount vernon hotel and once again liked the place very much. the rooms and the hotels corridors are clean and the hotel’s location is in a very nice part of the city with only ----- minutes of walk distance to the down town and inner harbor and the staff is very much friendly. this time i had some difficulties with the access to the wireless internet and the front desk manager personally looked into the matter and fixed it. i certainly recommend staying in this hotel!',happy
id41154,' if you are out and about you dont need a room at the ritz this hotel will serve your purpose. we stayed for - nights and returned each night to sleep and plan our next day. rooms were clean but on the small side the breakfast had a good selection and the walk to downtown was average distance. made my way around to a play the us open tennis and the david letterman show. would love to return to manhattan and would have no problem staying again at this location.',not_happy
id41155,' im traveling around the country on a jetblue all you can jet pass so value is key for all my stays and this hotel does deliver on a great value and location. check the price versus other area properties and you should get a pretty good idea what to expect. this is not a luxury property and no one should expect it for the money. that said i do expect decent service regardless of price. when i tried to check in i was asked to wait while the desk manager handled a problem for another group of clients. i was not offered any refreshment or even a seat so made a point of sitting on my luggage right in front of the desk while waiting. after the other group left and i still was not welcomed i approached the desk and got my room. i should have been offered a seat and some water as i was visibly tired from the walk. ive been on the road for most of week (- cities in - days) and wanted to make sure i could iron a fresh shirt for the morning. there was no iron in the room. two calls to housekeeping went unanswered at - pm. i stopped at the desk on my way to dinner to make sure one would be delivered while i was out. the same jerk at the desk said it should be in your closet to which i replied it certainly should . after a moment of awkward silence the dullard grasped the problem and promised to send one up. i ran into the same manager on my way back from dinner. he made eye contact but did not say anything. when i got back to the room no iron. so i went back downstairs. he was already aware that my request had not been filled (why he didnt say anything when he saw me two minutes earlier is a mystery). i did get my iron but gosh what a hassle. terrible service and i will not stay here again.',not_happy
id41156,' i just returned from a long weekend in manhattan. i spent three nights at the eventi and enjoyed every minute of it. the room was modern clean and very comfortable. the bed was an excellent blend of soft yet firm and even though i was on the sixth floor the noise level was very low. i could very faintly hear a subway or two early in the morning but the sound level was irrelevent and kind of reminded me of listening to trains go by at a distance when i was a kid. there is a jumbotron tv screen on the wall of the building facing the hotel is restaurant which played short films almost all the time. watching them without sound was dreamlike and defilitely enhanced the experience since i had no view to speak of. ok the cons the oatmeal i had for breakfast was a little cooler than it should have been. picky picky. i ate all of it. also having just now read the review from a few days before by the person who received birthday champagne and cupcakes it was my birthday the day i checked in and i got bupkus. zip. ok so big deal. perhaps kimpton may not want to be starting a precedent here but then again maybe when i stay there next time ill point out this review and perhaps score a cookie or something or a free glass of wine. oh wait...',happy
id41157,' i loved the location close to everything but not in a cold business area like some hotels are located in washington dc. it is a small boutique hotel with good rates. in my case i got better rates with expedia.the room they call them suites but it was a room with two windows and a nice square shape had nice furniture including a micro little fridge and coffee machine. the hotel welcomes its guests having hot coffee at all times in the lobby and newspapers and including a very good continental breakfast from early hours.- am during week days an hour later during week ends. the breakfast was pleasant to me because being buffet there is a choice between paper and china cups and dishes. they offer fresh fruits all kinds of pastries bread bagels some cheese and cold cuts and hard boiled eggs. also several kinds of cereals.juices coffee and tea. as it has already been noticed it is served in the annex so setback is that you have to wear some heavy cloth to get there at least i did but it is only next door. a plus to me was a st peter is catholic church right across the street but this is obviously convenient only to catholics.one block from the metro capital south station convenient to get to reagan airport for a few dollars . we walked a lot took some taxis which were not the best because unfortunately we encountered some dishonest drivers and others that somehow manage to be talking at full voice on their cells all the time or even eating on the car give me a break! ...we also used bus -- which stops two blocks away to get to many places. i also loved to have at walking distance the easter market and many pleasant restaurants such us mortmartre and cava meze surely there must be others. food in both was good and reasonable. front desk was very nice only problem was wifi reception in the room which was very irregular. sometimes i had to open the door or step a few feet into the corridor to get full reception. it was a very nice stay at a reasonable rate.',happy
id41158,' we stayed at the hotel for - nights july ----- and had a great experience. we booked through their site as they had a pretty good deal going on. upon arrival we asked for one of the rooms with the window seats. she offered us two options for the room and we chose one with a view of the river and two smaller window seats to avoid a room near the elevator. it was a very spacious room with turn down service and aveda products in the washroom. you could hear the l train faintly from our room but not enough to bother me as a light sleeper. there was the reception from --- with wine which was nice but nothing to really brag about. i felt as though every request was accommodated without question and they held our bags until we had to check out. i would definitely stay here again in the future! great great location to everything including l train millennium mile restarants coffee places...you name it.',happy
id41159,' we received a very friendly welcome at the front desk superior concierge service and very friendly staff especially the bar tender. the rooms were very comfortable and the hotel location was ideal; close to everything and steps from the subway entrance. highly recommended.',happy
id41160,' the service was quick and friendly there were always staff on duty. on the day of departure i was able to leave my luggage in a secure room behind the counter. the tube station is right outside so easy to go up town. the room i stayed in was clean though a bit small and had a small safe. there was no noise to upset your sleep. after the morning rush for showers the hot water ran out. i would have liked tea and coffee making facilities though there was a starbucks next door. the area is pretty quite at night so no evening noise but also no vibe. overall a good hotel if you want more life i would stay further uptown.',happy
id41161,' we stayed for one night in this hotel in july ----. the location is very central which is great. although we asked for a room on the quiet side you can still some of the traffic from the streets (hardly completely avoidable). the room we had was ok size and clean and most importantly no bedbugs. however in the room (and the hotel itself) you see it could use a little bit renovation. in our room we could not close the bathroom door completely. we did not complaint about this as we were only staying for one night. there is a free fitness room in this hotel which is great. there was no breakfast included in our hotel price. the luggage storage automatically costs you extra - dollars. no free wifi in the room (in the lobby you have this though). we stayed previous nights in the fairfield inn & suites by marriott new york manhattan (breakfast included more quiet more clean free gym). i would definitely go back to that hotel on my next trip to new york but not the radisson for the same amount of money.',not_happy
id41162,' i have been to this hotel approx - times over the past few years and have never been disappointed. first of all it is beautiful & clean. the staff are friendly and helpful. any requests you make are usually no problem at all. i always request a room on a high floor overlooking huntington ave as the view is beautiful esp at night through the all-glass exterior wall. i also request late check-out which is usually available allowing you to stay until - pm. the beds are very comfortable which is huge for me having herniated discs in my back. the doormen will assist you with hailing a cab and there is a t-stop directly across the street. it is also across the street from the prudential center mall the cheesecake factory & a p.f. changs. there is also a wonderful little breakfast place a block away on huntington ave called thornton is that i highly recommend. i have stayed at other hotels in the area for around the same price & was disappointed after having stayed here. now i just dont go anywhere else. everyone ive brought there has loved it too. it is my favorite by far!',happy
id41163,' the rooms were comfortable. however i was very impressed by the service. the housekeeper on the -th floor was the nicestmost pleasant lady. id recommend this hotel merely based on trusting housekeepingwhich is huge.',happy
id41164,' extremes in several categories. the location was a pleasant surprise since it is close to grand central but on a quiet street. service at check-in and breakfast was prompt and friendly. the biggest negative was i did not get the king i asked for and ended up with - twin beds. i was immediately offered breakfast vouchers and a king when it became available. friendly service. now that twin room had a shower with no tub or partition of any kind. in such a small bathroom it just meant every shower made the floor wet all over. not good.',happy
id41165,' my husband and i stayed here for a few nights to relax and enjoy a different part of san diego. the resort is definitely big and quiet. the rooms were very nice and spacious and the bed was incredibly comfortable. we enjoyed sleeping in because it was always quiet and we definitely enjoyed sitting outside our balcony every morning. however my husband and i (mid-late --s) felt out of place because everyone staying here was definitely over --+. it does definitely cater to an older wealthier crowd. we still enjoyed our stay but would probably not stay here because of the age difference.',happy
id41166,' lobby is breathtaking and worth a visit on its own. had meeting in the ballroom which was also interesting visually. my king bedroom was tiny and would never have fit two double beds. bathroom very small. virtually no sink counter space. it is expected you will store toiletries on shelves below sink. felt like i was in europe. staff very friendly and was allowed to check in at noon and check out at --:-- for no additional charge (i am hilton silver level). bed comfortable linens good but there was no conditioner with the complimentary toiletries. i was traveling with my ipad. there is a high speed connection in the room for a fee. could not get coverage on the ipad even with the -g. went to the lobby still did not work. went outside by the bellman could not get anything because of the l. finally went in starbucks at ground level in building and did fine. location was very good only a short walk to the river.',happy
id41167,' traveled with a group and this is a combined opinion of the hotel. location is superb; situated along the shopping mall. many restaurants and shops within easy walking distance. a free city shuttle is also provided. try not to trip over all of the people sleeping in the streets begging for money and pay no attention to people fighting or ranting in the streets of denver. rooms were adequate and ranged from small to very large. the furniture and design ranged from ---- to present. lighting in all rooms was ok except the bathroom where it was dismal. they do not want to let you see what you really look like. one room did not have functioning climate control and the party taped the air duct to keep from hearing the conversation from some other room. the beds were ok. nothing special. not one person rated there bed as super comfortable. if you speak to the staff they will tout their -- million dollar +-- renovation. i do believe they spent the money but only in the common areas. the common areas are impressive. it is a very large hotel and -- million does not go as far is it did years ago. the food offerings in the hotel are poor. no variety overpriced and mediocre at best. workout area superb and large. the best part of the hotel is the staff and the cleanliness. all rooms and common areas sparkling clean. every staff member was helpful and knowledgeable. the hotel food ( convention menu) high on presentation average on quality. nothing to write home about. lots of highs and mediums. would i stay there again? yes after i try the top rated hotels on tripadvisor.',not_happy
id41168,' i stayed overnight after a conference. the room was clean and spacious. the members of the staff were friendly. i enjoyed my stay',happy
id41169,' we werent sure what to expect when staying here but were pleasantly surprised with just how wonderful the hotel is especially given how close it is to the airport. great rooms nice pool wonderful grounds and a terrific staff. the only caution wed have is you are about -- miles outside the city and the traffic can be rough in the seattle area. if youre looking for a relaxing getaway cedarbrook is perfect. if youre looking for a vacation with more access to the city it might not be right for you.',happy
id41170,' this hotel is fairly small compared to what i usually stay in however it is clean and i didnt have any real problems with the staff. my issue would be that a towel i took with me was taken from the room i assume that it was an innocent mistake by the hotel cleaning staff (ie. they thought that it was one of their own) so as soon as i realised i e mailed the hotel but they couldnt find it - i didnt even get much of an apology either. a towel is a towel and not a big deal but it does concern me that if they can take that what else can they take.. the rooms are of a fair size i stayed in a twin room and it was plently big enough the room comfortably fitted in two double beds. the location was a bit of out the way but we knew that and do not mind walking and so we often walked to the white house - monument although getting a cab would not have been difficult. the food at the sister hotel (jurys washington) was very nice and that hotel looked a lot more upmarket than the normandy inn. i would return to the normandy inn again but i would make sure that all of my stuff was looked away in a suitcase whenever i wasnt in the room and that i did not take anything of great value to me.',not_happy
id41171,' we have had many lovely weekends in san francisco - the chancellor hotel seems like home away from home. it has been said before but worth repeating....the hotel is friendly safe perfect location and most of all....clean clean clean. beds are comfy and for warmish evenings the ceiling fan is quiet and efficient - keeps the room comfortable. if you have questions...the manager is most receptive and answers promptly. we love this hotel!!!!',happy
id41172,' my husband and i stayed two nights at the acme hotel. the rooms are small but very nice. the staff was very helpful and the hotel had little touches like morning coffee delivery that made our stay special. the location is great and u can walk or take public transportation almost everywhere. being from out of town the only bad thing was that is was hard to spot the hotel and find out where to park but otherwise it was great!',happy
id41173,' i stayed for a week at the amalfi hotel and had an amazing experience. ive stayed for the same amount of time for business in chicago before and have never had this great of an experience. upon check in i was to see the intimacy of the lobby and professionalism of the staff. when i told the front desk staff i would be unable to make breakfast the next morning due to leaving early they sent up a breakfast to me that evening for the next morning. they were very knowledgable about the local area public transit and recommended the perfect restaurants for me based on my food likes. the rooms are spacious the bathrooms are huge. the showers have dual shower heads and the water pressure was great. the work out room is open ---- and has tv is on the machines which i love. they also had medicine balls matts and free weights. the breakfasts are good if not a bit limited. but all i really require is cereal and they had many options for that. they have breakfast right outside your room on your floor so no need to be awake to grab a bite! very convenient. also you can lounge around in the provided bathrobe and slippers which are simply heavenly. i also slept the best ive ever slept in a hotel in their beds. the room was quiet and i didnt hear the busy city outside at all! im not much for cocktails but the reception was decent. they had open bar and some cold cuts with bread-spread as appetizers. didnt appeal to me very much but it was a nice perk. the location was fantastic for public transit on every el line and most bus lines. if not directly outside the hotel they are only a few blocks away. youre also right by a cvs to purchase metro cards. my only complaint would be that the valet parking is quite expensive but it is chicago and i knew what i was in for anyhow. next time i will be staying at the amalfi again for sure but will most likely rely on the public transit since it is so convenient to the hotel and much less expensive. the staff at the hotel went above and beyond the call of duty to make my experience exceptional. i stay at a lot of hotels and ive never been given this much personal attention. it was truly extraordinary and they will get my business again. i highly recommend this hotel to anyone staying in the chicago area and it is within their budget. the amount of service and amenities you get for the cost and location is superb.',happy
id41174,' we chose this hotel based on price. comparable hotels were almost double in price and i cant imagine that i would have been any more pleased at any of them. i do not have one single complaint about courtyard times square. from the time we checked in until we checked out from the bell staff to the maintenance workers we did not pass by one employee that did not acknowledge us with a smile and a hello good morning etc. our standard room was exceptionally clean and spacious enough for us and our - year old. the shower had the extra large raindrop head as well as a handheld head. the buffet breakfast was included in our rate with something for any type of diet or taste. again even the omelette chef was and friendly. the location was perfect. centrally located an easy walk to times square rockefeller center neil simon theatre and more. i have never been more pleased with a hotel experience based solely on rooms location and staff. the staff is what really made the experience exceptional!',happy
id41175,' we spent - nights at the diamond head in may. the room was clean & well appointed. nice sheets flat-screen tv the room looks fairly newly re-decorated with a pleasant beachy theme. although no a-c there is a very effective ceiling fan & the room cooled down in no time. our room was on the upper (-nd) level and had an attached kitchen with an eating area. small fridge stovetop & microwave. a good selection of pots-dishes etc. we opted to cook our own breakfasts each day although there are coffee-muffins-danish in the office each morning. it is also just a couple of blocks from starbucks & several other coffee places. the location is right on the boardwalk just a couple of minutes walk north of the crystal pier. it is very quiet for sleeping at night as youre off the main drag & away from the party places. we didnt have any trouble finding parking right in front of the hotel on any of the - days. the only down-side was the cost of internet ($- per day) .... we opted to spend a few minutes online each day at starbucks instead.',happy
id41176,' myself partner and child stayed here for - nights in feb ---- and loved it. it is called the times square hilton but its actually on --nd street and not time square so it does deceive people who havent been to ny before. reception is situated on the --st floor where the staff are v polite and helpful. the bedrooms are lovely and clean if a little on the small side considering the cost. the downside of our stay here was that when we were here there was work going on outside our hotel at - in the morning and it was v noisy. i know the hotel cant be blamed on this however they didnt even warn us of this and you would think that as we were staying on the --th floor that we wouldnt be able to hear it but we could. also the day we checked out the only place we could leave our luggage was on the ground floor with the concierge who will only mind your luggage for a fee but doesnt say how much. i think this is poor show after paying a v high price to stay there.',happy
id41177,' fall ---- note: this hotel is under construction (october ---- til ?). it is major construction with heavy metal welding and hammering. i could see the color of the eyes of the workers from my room welding at -am - very close. i asked for a quiet room when i checked in. i am a platinum member at ihg and expect that small requests like this be honored. another couple checking out at the same time were also upset and complaining (they were on the -th floor i was on the --th and they said the whole building was shaking). ihg needs to disclose on their web site when you are booking that there are special circumstances. my situation is a bit unique as i need to work nights when i travel for business. i check the hotel web site to make sure that i pick a hotel that is right for me: (-) i can sleep soundly until -am (so i can be awake after -- hours of work at --pm); the room doors and shower doors slam very loudly. housekeeping started their repeated (every few minutes) slamming of doors surrounding my room at -am. i asked them to stop please and they looked miffed (i was interrupting their work-cleaning deadline i guess?). so sorry. also searing sunlight from under curtains that do not touch the floor in am (east side). (-) i can eat dinner - even a light dinner - after --pm. well the hotel indigo is web site says they have ---hour room service but it is more like ---hour snack service. you can find better food (muffins pre-made sandwich cookie) at a --eleven. the bar closes early if it is slow. food stops at --pm. i travel alone and dont want to go out looking for food at --pm. just tell me on the web site that you do not have meals after --pm. next time i can choose somewhere else. thanks. one note: the room looks super-clean but if you look around-under things i.e.the bed boxspring-carpet there is hidden dirt: covered with small black hairs and other crumbs (could see when the mattress comes away from the wall). ick. positives: --they allow dogs! one was even sitting at the bar at lunch time! that gets --stars right off the bat. --decor tasteful-high-end ikea style albeit the faux hardwood floors add to a somewhat cold-feel. --the staff is super friendly and were very good at pretending they cared about my issues. the bar looks nice if it was ever open when you need it. overall: a good trendy-appearing hotel with nice staff for people who dont mind being woken up early and dont plan to spend much time at the hotel for drinks or food after --pm.',not_happy
id41178,' we stayed here two for nights during the motogp weekend. the rate was $--- per night and we had to pay in advance but they didnt require a --night stay as did some of the hotels listed as lodging options on the race web page. on the upside the place was clean the internet was free we enjoyed the pool they had speed tv on cable and the continental breakfast was decent. on the downside as others have mentioned half the rooms face the on-ramp to i----. ours was among them and traffic noise was audible but as a heavy sleeper it didnt keep me awake. also the regular rooms dont have mini-fridges which i always like when traveling for outdoor (aka cooler of beer) events. finally if you plan to go to the damon is restaurant next door be sure to look inside your key holder for a --% discount coupon. had i done so we could have saved a few coins.',not_happy
id41179,' the front desk staff were very helpful. the room was fine - bed comfortable and bathroom clean. the shower was excellent. breakfast buffet plentiful with good range of food cooked and cold. free wifi. near to the metro and easy to find a cab. we got a deal through expedia where we booked not knowing which hotel we would be going to and got a very good deal.',happy
id41180,' we travel quite a lot and chose this place due to the shuttle service offered. it turned out to be a bad choice as waited for an hour and ten mts before. and the driver turned out to be an old grumpy unapologetic rude guy named jim. dont recommend it unless u wanted to be greeted by jim!!',not_happy
id41181,' it was my first stay in san francisco. a colleague had recommended another nearby hotel in the city....but that other place did not have air conditioning nor a refrigerator in the room. since i was staying in the city for two weeks i definitely wanted both those things. so after reading the reviews here and at other sites i decided on the donatello. it was great! my room was huge! and while some other reviews recommended asking for a room away from the street to reduce the noise.....my room was on the -th floor and facing the street and i only heard noise outside at night a few times (more so during the weekends than during the week.) the bed was extremely comfortable the pillows were great (two things im very picky about!) turn-down service each night with chocolates left at your bed side. i did not eat at the restaurant in the hotel because there were so many wonderful restaurants to choose from within one or two blocks from the hotel. great location...near union square....about four blocks from the bart station at powell street. there was only one thing that i had an issue with....and that was the wireless internet service. the signal in my room was too low to ever connect to my laptop. however i was able to use the hotel guest computer the few times that i needed it.....plus i used my computer all day long at my work location so not having a computer in my room was not a huge issue - although it would have been nice to have during the weekend when i was planning my stops at some of the tourist spots. i only went to the breakfast buffet on the weekend. not much there other than pastries bagels juice and coffee.....but again plenty of restaurants close by and if youre there on a saturday morning the best bet for breakfast is the farmer is market at ferry plaza. not sure if my travels will take me back to san francisco but if i do go back i will stay at no other hotel!',happy
id41182,' perfect noiseless sleep. the view on the hotel backyard was not nice but at least it was completely noiseless.',happy
id41183,' even if i could afford much pricier hotels in sf id still choose the extremely affordable phoenix and recommend it to all even those with much deeper pockets because it is such a special urban oasis. true the surrounding neighborhood has a bit of street funk but that is part of real sf and for all the times ive stayed at the phoenix ive never encountered any problems as i walk to and from bart stations and local museums and restaurants. inside the hotel one feels pampered by the staff the spacious rooms the lovely courtyard with the fine continental breakfasts beside the hockney-esque painted pool which offers such welcome dips. the whole atmosphere has a relaxed hip friendliness--what more could one want from an urban oasis! try it--youll be hooked on the phoenix for every time you plan a trip to sf!!!',happy
id41184,' just got back from a --night stay at the sofia hotel and it was fantastic--an all-around good experience. i went to san diego to conduct research for graduate school and usually by the end of the week im ready to go home. but i had such a wonderful experience at the sofia that the week breezed by. reasons why i enjoyed it so much: -) the staff: the first night i checked in the front desk staff asked me what brought me to town and how they could be of assistance during my stay. the days following as i passed by the front desk i was greeted by name and asked how my research was going how my stay was etc. they provided me with maps of the area restaurant recommendations scenic routes for my morning runs and directions. they were extremely attentive. the housekeeping staff did a wonderful job. no complaints there. -) the room: yes they are small but this is a boutique hotel--not a sheraton or marriott. but for a solo traveler (and even if i traveled with my spouse) the room was big enough for what i needed. didnt spend a lot of time in the room. the bed: one of the most comfortable ive slept in--soft sheets extra pillows duvet. bathroom: rainhead shower large soft towels above-counter sink (spa-like atmosphere) lighted make-up mirror (huge plus!). wireless connection (daily fee) desk comfy chair bottles of water fridge and microwave. everything i needed. -) restaurant: currant brasserie is connected to the sofia and i ate there three out of six nights (better food and deal than the restaurants around the gaslamp quarter). their hour specials are a very good deal (--- price burgers appetizers etc) and i met a number of locals who eat there for their delicious food. great wait staff. -) location: one block from great shopping at horton plaza gaslamp quarter minutes from the water coffee shop right outside the hotel. i felt very safe walking around at night by myself. -) fitness center: may not be a big deal to some but i work out every day and their fitness center was very nice: medicine balls bosu weight machines treadmills with tvs and a separate yoga studio. there were dvds mats and all the yoga equipment in the studio to have your own yoga session. but running alongside the water in the morning is quite beautiful... if i ever need to go back to san diego i will definitely stay at the sofia.',happy
id41185,' this hotel just opened about a week and a half ago. absolutely amazing experience. right when we got there valet service taking care of you. you get cocktails on arrival and the atmosphere was amazing! most comfortable beds -- inch flat screens in bedrooms and also free earphones if you asked!',happy
id41186,' this hotel is average and not worth the price you will pay. however there are limited places to stay in the westlake area of austin so i did not want to pay for a taxi nor did i want to be downtown during acl weekend. the staff was okay and mostly under the age of --. the bar and room service both end at -:-- and you cannot check-in to the hotel past -:-- so if you are coming in from out of town plan to arrive early. i will say though that this resort has one of the most golf courses and the location is breathtaking. another thing is you are mixed with the country club members and those staying at the hotel and its just kind of an uncomfortable mix of people. the members make you feel like you are not welcome. now i hjope your still reading because the was the worst part of our trip...when we were at their ---- wine & bar club my best friends husband found a plastic looking hinge in his burger and pulled it out of his mouth!!!!! the waiter told us it must have come off a plastic bag they use for portions. but i mean how do you miss that in a burger!?!? then she (a platinum blonde) found a black hair wrapped around her french fry! so if you do decide to stay here skip this restaurant. oh and they did not comp is meal.',not_happy
id41187,' this was a quick overnight stay in dc for a late working night. we stay at other kimpton hotels and felt it would be worthwhile to check this one out. positives: the rooftop bar and pool setting is amazing. beautiful views playing a movie on a wall under the stars - just a great setting. restaurant (attached) is very good excellent service. checkin was smooth. lobby is a bit crowded and eclectic but is nice. hallways have mirrors running on them - seem bright enough. room was big (stayed in a suite) - was on a lower level so no view but nicely sized and carries the them from the hallways. massive soaking tub (biggest ive ever seen) in the bathroom. room was silent. for a city hotel - this is huge. i mean no noise at all in the room. negatives: room was not kimpton clean. stains on carpet and walls. carpet was not smooth - had several ripples where it had been pulled around. walls were very bare - just mirrors-painting - seemed very empty . the cocoon shower is a marketing deal - nothing special about it. very very low water pressure. also had a lot of trouble keeping the temperature even. bathroom amenities were very sparse. granted they said to call for anything that was not there but no shower cap? just seemed odd. leather wrapped platform bed was not the most comfortable. and i did not like the design but i guess it is ok for some. no coffee maker in room. sure they have it in the lobby but if you want a cup at -am when getting up youd have to get dressed go to the elevator and head down there and hope they have some made. just not logical when even motel - puts a basic maker in the room. desk chair was very hard to move - no casters - on the shag carpeting. had to pick it up as it did not slide - and this is not a lightweight chair. chair itself was ok for comfort. overall we might come back and try a different type of room. but the cleanliness and the lack of little things bothers me - especially at --- + a night. id rather pay -- bucks more and go to the monaco or save a hundred and cross the street to the residence inn. shower was the biggest issue - they advertise the heck out of it and the water was pathetic. anyway - you may not love it - but you should not hate it.',not_happy
id41188,' i stayed here for a little less than a week and i had a very nice stay although the service was a little bit hit or miss - some people were truly excellent and went out of their way to help and a couple were singularly unhelpful. most of the staff at the hotel are very nice with a couple of exceptions. the bartender at the bar in the lobby was really friendly and helpful - when my group wanted daiquiris and they were out of strawberries he actually hunted some down for us! however when we called to inquire about the wireless someone at the front desk gave us misleading information about billing and who would be charged if two people were sharing a room. the gift shop lady was also pretty dour and unhelpful. in terms of accommodations and location however i loved the hotel! the rooms were absolutely immaculate the bed was super comfortable and there was ample space to get work done. someone had complaints about provisions in the bathroom but when i was there it was very well appointed - all toiletries of course a hair dryer even a tv. i also liked the little gift shop - dour manager aside it had everything - nail polish remover aspirin knick knacks etc. the location is unbelievable - literally across the street from georgetown law and starbucks a block from an excellent pub called the dubliner and three blocks from union station and the postal museum. cant beat it! overall i really did have a lovely stay - there is always a couple of bad apples on any staff and everyone at the washington court really goes out of their way to insure a nice stay.',happy
id41189,' i love this hotel! the location is unbeatable the rooms are adorable and the price is very reasonable. considering how inexpensive the hotel is i initially thought the place would be a dump but each room comes equipped with wifi flat-screen tv fridge coffee maker chic writing desk books and colorful vases that match the bedspreads-the exposed brick wall. it is so quintessentially sf that it adds to the sf experience. it is also endearing to be able to stick your head out a window and take in the downtown view-people-watch. the service is very very bare bones so i would hesitate to recommend the hotel to first-time sf tourists. there is no concierge who will help you plan out your trip let alone a doorman to assist you. but if you know your way around sf and youre traveling light this is the place to stay.',happy
id41190,' this is a great well-equipped place for a business or leisure visit with a remarkable rate (about $--) found through web travel sites. the queene anne location is super convenient to activities in all key areas: downtown (pike place and financial district just a few minutes drive) seattle center and cool local neighborhood restaurant scene (walking distance) lake union airport for seaplane tours (less than -- minutes) just across bridge from bellevue (easy freeway access avoiding downtown traffic.) much better price and nicer atmosphere than a downtown hotel without sacrificing anything. the hotel was clean fresh spacious well maintained in every regard. the staff was welcoming and eager to help at all times. particularly notable touches: - room has half size refrigerator microwave coffee machine and grocery store is right across the street as well as a dozen restaurants within - blocks - flat screen tv also has dvd-cd player - good bedding lots of pillow choices - parking is secure wtih mesh garage door ($---day) easy elevator access to rooms; - using internet in room is just $--day - can use either wifi or they will lend you an ethernet cord - - free terminals in lobby and free printing of boarding passes etc. - roomy free use of office center with another - terminals free printing - starbucks is adjacent to lobby and that has free wifi too - free -- hour exercise facility - room had all other amenities: iron-board toiletries hairdryer etc. this was a great find no complaints at all.',happy
id41191,' we came here because friends had booked it as part of a package deal and we wanted to stay at the same hotel. were pleasantly surprised. location is good but a little out of the way of major attractions. rooms are spacious and provide a small kitchenette (which we never used). rooms close to the elevator will suffer from some noise - plus the walls are thin enough to follow the tv program next door. the breakfast place right in the same building (but apparently under independent management) is competently run and offers hearty and healthy choices. staff were helpful. all things considered the price was fair.',not_happy
id41192,' this sofitel hotel is great the rooms at the hotel are massive the bathroom has a great bath if you want to relax and also a fantastic shower. the beds are the same at all sofitel fantastic because it allows you to sink into them. the hotels location is also great at this hotel you are only a block north of the white house which is fantastic also you are close about a --minute walk from the washington monument cause it was summer in dc at the time of my stay it was scorching hot outside but luckily the sofitel had great ac. also if you want to swim dont bother cause there is no pool at the hotel but they do have a great fitness centre. the hotel has a great bar called ici and the staff there are fantastic must mention briana one of the bar attendants the staff look after you but there are some great local restaurants near by on g & f street about a - minute walk from the hotel especially if you like italian.',happy
id41193,' ac unit did not have heat? i was freezing in the middle of the night and it got colder when i turned up the heat! i will not be going back i did not have a good experience because i was not a business person i spent alot of money and my room was horrible! i will be writing a letter to your corprate office! thanks for the terrible time!',not_happy
id41194,' my wife daughter and myself stayed here mar ---- and all i can say is comfortable. when we first arrived here was kind of skeptical but was totally wrong about this place. the rooms are very comfortable and large. we had a view from our window of the wharf and everything is centrally located here. you are with a few blocks of gharadelli square and a short walk from pier --. the beds in this hotel are awesome and had good sleep all the nights that we stayed there. the staff at the fron desk was very nice and someone was always there. there is a denny is located right in the building and plenty of other restaurants all around for your choosing. there is a hooters restaurant right around the corner from the hotel but not a very good place to eat. you also have plenty of places to rent bikes to travel around town and this hotel is like - miles from the golden gate bridge. i would recommend this hotel to anyone. the views are breathtaking. i would stay here again b-c the staff make you feel like family.',happy
id41195,' overall a good stay. first the positives: - location: despite what some have said the location is actually great. a couple of blocks east of michigan ave.-west of navy pier on the chicago river and next door to the nbc tower. - great view from my room (--th floor looking west along river and wacker drive). - friendliness of staff - predictability of large chain hotel: ease of check-in check-out; several restaurant options inside hotel; attractive common areas in hotel etc. - very good rate ($-- per night excl. tax) for my stay booked via starwood website. at that rate i would be inclined to stay again. ...and a few negatives: - the charge for use of hotel is workout facility. $-- per day. however they do offer a $-- for your entire stay option. - the restaurants offer rather standard and bland fare and are overly priced. (plenty of better options in the neighborhood...i recommend boardman is urban kitchen in the nbc tower for breakfast). - some of the furniture in the rooms and the carpeting in the halls were worn and in need of replacement. - i had the world is smallest hotel tv in my room (a -- or -- inch zenith). - lots of familes and kids in the hotel so if youre a business traveler a couple w-out kids or a single leisure traveler this probably isnt the hotel for you.',not_happy
id41196,' we stayed two nights at the palomar. the facility is typical kimpton offbeat chic with the only drawback the relative smallness of the room. the service and attitude of the staff is what really sets this property apart. everyone is exceptionally friendly and helpful and are adept at graciousness. the location is very good and near all the attractions and many of the better restaurants. the staff here make this one of the better places we have stayedand an excellent choice for philadelphia.',happy
id41197,' weve stayed in a lot of upscale hotels that have horrible lighting. the baymont had really good lighting a firm bed and decent water pressure. they have fresh baked cookies in the lobby and fresh coffee ----. the gym was sufficient in that it had - types of cardio equipment. some free weights or a total gym would have made the gym more complete. the free breakfast buffet was nice but healthier food would have made it even better. the staff was extremely nice and helpful.',happy
id41198,' i have stayed at the hotel xv beacon on - separate occasions over the course of - years. this hotel is a lovely botique hotel with luxury accomodations impeckable service extreme cleanliness. the ritz carlton has nothing on xv beacon when it comes to service and accommodations. each year i visit xv beacon for a week and am always greeted by smiling faces who remember me by name. the accommodations never disappoint. the service is never less than excellent. employees at this hotel are the same people that were there for my first stay - years ago. the employees seem to love their jobs and there workplace which converts to a atmosphere for the guests. i have recommended this hotel to at least a dozen friends. all have praised xv beacon after staying there. i highly recommend this hotel. it is worth the price!!!!!',happy
id41199,' the only positive point is this hotel is location. however the rest is pants-we walked into our room to be met by a horendous smell which was from a kitchen air vent a few floors below us as our window was partially open. we asked for a spray which did not come-also our toilet was blocked which we had to remind reception - times to unblock it. you could have a full makeover in the time the lifts took to take you to-from your floor. you can find a lot better in new york city than this smelly sardine factory where there is no customer service .',not_happy
id41200,' no one appears to know whats going on here. when i asked to speak with management on - separate occasions no one was ever available or returned my calls. the front desk staff was ok food was awful housekeeping was awful. youre better off staying at the hilton down the street.',not_happy
id41201,' we stayed at the omni severin last weekend and it will be our home away from home from now on! we were in indy to visit our son and from the moment we drove up to the front door on friday evening we were treated like royalty! troy unloaded everything from our car and met us inside with our things at the front desk where we were greated with smiles and warm greeting from all the lovely ladies! from there john took us with our luggage up to our spacious beautiful absolutely spotless suite! he removed our things from his cart showed us around filled our ice bucket and left his card in case there was anything else we needed during our stay! we stopped in the -- west cafe and received excellent service from drew and adam along with a big cup of one of drew is specialty hot chocolates! it was wonderful!! our saturday morning started off with the delicious breakfast buffet at the omni grill. monica missy and lucas greeted us with smiles and gave us the pleasure of being treated to lucy is great service and michaels fabulous omelets!! yum! a must have for anyone staying here!! sunday morning brought us back to -- west cafe for breakfast sandwiches and a banana nut muffin both delicious! again a great morning greeting from drew along with coffee and another specialty hot chocolate this time the cloud -! wow!! as we came and went through the omni all weekend we were always greeted with smiles and kind words many employees introduced themselves to us. nick one of the guest ambassadors called us by name each time he saw us and that was very impressive! what a nice young man!! this is a beautiful hotel right in the heart of indianapolis that is absolutely overflowing with a fantastic staff and wonderful amenities! we cant wait to come back in fact we are planning an additional trip there in december now!! i would strongly encourage anyone to stay here!!!',happy
id41202,' we arrived shortly after -- midnight having phoned the hotel to remind them of very late arrival the previoius day. we had booked twin superior room specifying no smoking accommodation through expedia in january ----. at check in we were allocated room ---- - i said i hope it is a nice room reply it is the only room . but we booked and paid for our stay in january - we have bookings from - years ago and anyway check in is from -pm . getting out of the lift at --th floor it was immediately obvious we were on the smoking floor. the room was very dark no views but clean. the phone was ringing as we entered the room - it was grumpy from reception informing us if we didnt like the room we would probably be able to change in the morning as people checked out. it was a very quiet room and clean so we decided to stay put - who wants to waste valuable time changing rooms when you have come to nyc for a few days. novotel should change their policy on room allocation. honour long standing bookings not first come first served basis. oh and their night receptionist ought to practice a friendlier customer care attitude.',not_happy
id41203,' this hotel makes up in location what it lacks in amenities. set on --th street between -th and madison this small hotel is in the heart of the upper east side. for folks who dont want to be in midtown but still want access to the museums this location cant be beat. this is as upscale an area in new york as you can find. we had an ultra deluxe salon which was spacious with a king bed and large seating area clean and nicely decorated. our room looked out onto --th street and street noise was manageable. the marble bathroom had a large stand-up shower and double sinks but no tub. overall the aesthetics of the room were pleasing and everything was in good shape. we ordered room service which is provided by cafe boulud and while tasty it took a while for our food to arrive and they did not include any ice water. in addition the video on demand function on our tv did not work and it took -- minutes or so to get the problem fixed. small quibbles but at this price point mistakes are not as easily forgiven. this hotel does not have a pool and gym complex like the peninsula or the mandarin but what it lacks in that department it has in charm. the hotel also has a beautiful roof deck that is open in warmer months. i recommend this hotel to anyone visiting new york looking to avoid midtown and the downtown scene.',happy
id41204,' the location of the hotel is appropriate. just near the central park in midtown. - min to subway. the hotel is a big nice one however our room is very very cold. the people in the reception also told us that they have nothing to do but just could give us extra blankets. although the hotel is warm enough we had problems with our radiator. we are also told that this big hotel did not have any seperate heater. i will not prefer this hotel again and do not recommend anyone. .',not_happy
id41205,' my husband and i decided to spend - days in san franciso before we drove to napa. we decided to stay at the donatello and we are glad we did. jesus at the front desk was wonderful checking us in. we had called a - weeks before and talked with jesus explain that we didnt want the side where it was noisey so he got us a very good room. we did hear alot of noice our room was always cleaned. we would come back again thanks again',happy
id41206,' this was a very enjoyable hotel experience. the hotel seems well maintained. the staff are friendly. we were there for a meeting that took over most of the hotel is public spaces and the hotel did everything needed to accommodate our people. the only drawback is that there are no retail drug or food estrablishments within easy walking distance--except for the budweiser plant that offers tours close by.',happy
id41207,' my husband -- year old daughter and i just returned from a weekend at the chicago penninsula hotel. it was great! the hotel was beautiful and the staff was wonderful! while we were checking in my daughter was playing with her - american girl dolls. one of the people at check in noticed and sent up - little bathrobes and - little beds for the dolls without us even asking for it or being told about it! also after returning from dinner that night we were pleasantly surprised to find a note not only welcoming us but cookies gummie bears for my daughter and a fruit tray for us! we loved the hotel also because of all the little details to attention. we tried the chocolate buffet one night as well...which is not to be missed! it was excellent! we stayed in a grand deluxe king room. it was a very nice room..the only thing is it is a little tightly spaced but not too uncomfortable. i also tried the spa and it was very nice as well. the exercise room and pool area had a very open feel too it. overall it was a great hotel and i would highly recommend it to anyone.',happy
id41208,' loved the beds roomy rooms delicious breakfasthelpful staff and centrally located to visit san diego and la jolla.. loved it and would return in a heartbeat. herb and lydia',happy
id41209,' paid extra to be in the club level which was supposed to be in the top three floors. we were placed in a room that was seven floors from the top not the end of the world but still kind of disappointing. the club lounge was nothing special snacks were basically a bowl of chips and some salsa with a cooler of sprite and coke. the pool and locker rooms were overrun with old towels and just very very messy. overall not a bad experience quiet room and the staff was nice. view was nothing special as we were on the back side of the hotel so we couldnt see the river or the city. a few blocks to michigan ave which isnt too bad but there are plenty of hotels right on mich ave.',not_happy
id41210,' we stayed - nights in late may because the stanford is within walking distance of penn station. we arrived early and checked in but the room wasnt ready yet. the front desk people were pleasant and got us into our room as soon as they could. this is an older hotel. our room was nice enough - the windows faced a brick wall - clean and comfortable. mattress was very firm with smallish pillows. our room was located near the second floor lounge which had coffee for hotel guests during specific hours. continental breakfast - bagels and pastries fruit etc. took advantage of the location to eat in a nearby korean restaurant. for tourists hotel is near subway stations fifth avenue herald square and the empire state building. times square is nearby. would recommend to friends on a budget looking for a basic hotel. there was a small refrigerator in our room - no ice machine on the floor but someone brought me some when i requested it.',happy
id41211,' this is one of the best properties in downtown detroit! it is walking distance from all sporting events; hockey football and baseball! this property was renovated from a hotel back in the ---- is! they restored beautifully! there are two restaurants which are both different with good menu choices. there is a spa and pool and a fitness room too! the staff is very professional! the heavenly beds and the smell of the property is my favorite! : ) ~angel~',happy
id41212,' the good nite inn on greenwood is good only if you want an inexpensive place to sleep. otherwise the patrons in adjoining rooms are noisey! people park their cars in two spaces an complaining to the office gets you nada! and going to the denny is across the street to eat is a good one hour wait...just to get seated in summer days!',not_happy
id41213,' a few teachers from my campus and i stayed here in december during the high school football state championship weekend. the hotel has a great downtown location as you are a short walk from varied places to eat and tourist destinations of dallas. you also have easy access to the interstate for traveling to other destinations because of this quick access it was a great location for us to travel to cowboys stadium. the front desk staff was very helpful and the public areas of the hotel are well taken care of. the valet was a major issue for us. not once when we went down to valet did they check the ticket to make sure we were leaving with our car. this is completely unacceptable in my mind because anyone could have driven off with someone’s car. (be mindful when booking that there is a fee of $-- per day for valet.) the hotel bed was comfortable but the room could have used an updated paint job a window cleaning updated décor and furniture and some of the outlets did not work. in addition the soaps and lotions that were supplied had less than appealing smells; they reminded us of the smell in a nursing home. considering that we booked through pricline name your own price we got our money is worth but for the quality of hotel you are expecting to stay in this hotel left quite a bit to be desired.',not_happy
id41214,' hey so i stayed at the hie for - nights because i go to wayne state university and needed a quiet place to study for finals. well i read most of the bad reviews but i also know that most people expect way too much from hotels. they staff are all super friendly and polite. the front desk manager called me on the first night to make sure everything was going okay! my room was on the -th floor and i got wireless in my room which was amazing! the breakfast wasnt the greatest yes its hot but the eggs tasted fake like mcdonald is or something. i am studying dietetics so i have to talk about food no matter where i go! the people mover stop was right outside my window so every -- min i could hear it. i dont think the building is insulated very well because you can hear a lot. the location is great for people who need to stay downtown. i think a lot of people come to downtown detroit expecting a normal city but this isnt a normal city. this is detroit people dont expect it to be super clean and rich there are bums there are crack houses and there is violence. you have to be careful but you have to be careful in every city. i had no problem walking alone at night in this area and i am a -- yo female. there are definitely areas i wouldnt walk alone but this is ok! i believe the staff is doing an excellent job to try and making everyones stay as easy and comfortable as possible. i dont like the valet part but there are many public parking structures within a block that you can use! well i hope this review helped out a little!',not_happy
id41215,' this hotel was in a great location and the room and the service was excellent! everyone was super friendly and welcoming and we were very pleased not only with the spacious room we were in but also the wonderful location. i would definitely recommend this hotel!',happy
id41216,' we recently stayed here and used their good park and fly offer to store our car. rooms are the usual and efficient spacious embassy suites spaces and our suite was very clean. the only small complaints about the room are that the carpet could use an update and the radio should actually work. the one we had in the room when we arrived didnt work and when we asked for another that also did not work. no huge deal but it is a detail that should be taken care of. all staff members that we came into contact with were pleasant. you get a large cooked to order breakfast and also a manager is reception in the evening. each reception includes snacks and alcoholic drinks. the snacks are just that (cheese crackers popcorn) and do not make a light dinner as is the case with some of these happy hour receptions. we did enjoy the reception though and had dinner later. breakfast though filling and with a variety of choices left a lot to be desired. the omelets cooked to order which we had were just okay and the pastries on the buffet were really not appealing at all. this quality or lack thereof is in contrast to other similar hotels which offer a truly excellent included cooked to order breakfast.this could and should be greatly improved. have to say that the coffee was very good. the shuttle to the airport is dependable and very convenient. carlos who picked us up around midnight at the airport at the end of our trip was especially courteous and arrived very quickly after our call to the hotel. overall for an airport hotel i guess it was fairly good. we might use it again when flying out of phl mainly for the convenience and for the park and fly rate.',not_happy
id41217,' the good: excellent location. free parking. easy access to --- the quarry shopping area and the north star mall. easy and quick commute to-from ft. sam houston. a gas station is next door with a convenience store. great for filling up the rental car before turning it back in and for less expensive snacks. very nicely styled and modern rooms. lots of pillows and overall a very comfortable bed. the shower was spacious fully tiled with a glass door which was a nice change from the bathtub with shower curtains. the toilet had a power flush and a soft-close lid so it never slammed when closed. the bathroom ventilation fan was powerful. the air-conditioning unit cooled the room sufficiently and kept the temperature at a constant level. my room had a newer unit but one room had an older unit which was kind of loud. rooms were well insulated to noise from other rooms and the hallway. a refrigerator was included in the room at no extra cost (unlike the doubletree) along with a desk with lamp. depending on the layout of the room you either had direct access to the (very cool) tv input panel from the desk or you had to put your computer below the tv. the input panel allows you to connect your computer or video player to the very large flat screen tv without having to find the inputs on the tv itself (hdmi vga composite etc.). in-room coffee maker....but the coffee is better in the lobby. microwave in the lobby. staff was generous with providing utensils and coffee cups when needed. the exercise room had a good selection of cardio equipment (-x cross-trainer -x treadmills -x bicycle) with tv is built into each (very nice!). no weight machines though. a water cooler was provided as were headphones. breakfast was nicely presented. plenty of juice coffee yogurt fresh fruit toast and bagels. pancakes and more can be ordered (at cost i think). breakfast was great for a businessman but probably expensive for a family that wants eggs etc. coffee was very good but always seemed to run out when i needed it (on my way out the door). a new pot was generally a few minutes away though. one day the coffee maker broke but rather than deny everyone coffee the staff made us coffee using the bar cappuccino machine...hats off to the staff for that. electronic kiosks for check-in-out if you want! the wall street journal at your door!!! finally a real complimentary paper. free small tube of aquafresh toothpaste...was a nice touch cleaning staff did a great job cleaning the rooms. the neutral or so-so: tv faced away from the desk area. it was great for viewing from the bed but i could not work and watch tv at the same time. only one old-fashioned top load washer and dryer for all the hotel guests which caused some delays. washing and drying costs $-.----.-- per load. a-c had trouble keeping up in the exercise room on hot days. staff had trouble keeping towels stocked at the swimming pool and fitness center. i had to ask for more towels multiple times. strong smell of cleaning fluid in the hallways on the -th floor for some reason. one room on that floor smelled very musty almost like mold or smokey. very young staff. friendly enough but seemed to kick back (no sense of urgency) the first few days that i was there. saw what seemed to be a real manager taking charge approximately a week after my arrival...was funny to watch the front staff moving around and getting things back in order after kind of slacking off for the past few days. staff was more attentive after that point greeting you when you came in etc. maybe it is just me but i notice that kind of stuff. the bad: noise levels are pretty high on the side facing the highway. expect to be woken up at least once every night by the sound of cargo trains blaring their horns as they approach a road crossing near the hotel. the sound of droning cars can be heard from the highway. the side facing away from the highway gets most of the sun so it can get hot. i got used to the sound after awhile but the trains still woke me up from time to time. the world is slowest elevators are in this hotel. seriously time to replace them. on the weekends hyatt place must run specials or something since it was packed to the top with large groups most of whom seemed to come from mexico. needless to say i was not able to relax by the pool with a hundred people and kids yelling and running around. breakfast in the lobby area was impossible with the numbers of people who frankly trashed the place. free internet was provided. high-speed is not something id call my connection...nor would the word istable apply. some days i could use it without fail while other days i had to reconnect often. complimentary internet is a selling point but the bandwidth should be doubled in this hotel. verdict: overall i enjoyed my stay and consider this hotel an excellent choice for a business stay. the location is not pretty but hard to beat for an easy commute to work or shopping. i chose this hotel over the doubletree because it offered a refrigerator at no extra cost and free internet; while it beat out embassy suites airport because it was a more modern hotel and offered free internet. i kind of expected a higher class of service and guests at this hotel because of the name but it felt like a zoo on the weekends. it would be nice if hyatt offered a full-breakfast on the weekend for those who stayed during the week as well.',happy
id41218,' i stayed here for one night on a business trip. the hotel is centrally located convenient to all business buildings in seattle. the hotel was renovated quite nicely at some point with elegant and spacious public spaces and meeting rooms on the ground floor and mezzanine. the small suite i had was on the third floor nicely decorated. i could hear traffic to some extent but it didnt bother me and i slept soundly. the room had all that i needed and the bed was very comfortable after i removed the heat-reflecting synthetic mattress pad. the service was excellent all around from doormen and bellboys always polite and available to prompt and pleasant check-in to responsive room service. the food and service for our business reception in the garden room was top drawer. one observation: the upstairs hallways and rooms seem to have reached the point of needing a re-do just starting to appear a little tired. otherwise i have praise for this very nice establishment and recommend it to business and family travelers.',happy
id41219,' stayed here last week for a long weekend. as other reviewers have said this hotel is an oasis in the middle of the hustle & bustle of the the city. located directly on the south end of central park between -th & -th avenues it is in a great location - walkable to park avenue shopping rockefeller center & and even times square (although that might be a bit long for some). easy subway access too. we paid extra for club level access - thoroughly worth it when you consider all of the food and drink offerings. for example my cocktail in the hotel is lounge was $-- but was free when i ordered it in the club. the hotel gym though not large is adequate. only - treadmills;however there was never any one else in the facility. the concierge desk was extremely helpful & friendly - they appeared very busy most of the time. no real complaints at all. we had friends staying in a hotel next door & they couldnt sleep one night because of a thunderstorm that went through. not an issue at all at the ritz. very good insulation & the our cooling system ran almost constantly providing a white noise. we stayed - nights at the peninsula (on -th avenue) - months ago. their hotel & rooms seemed very comparable to the ritz but my husband & i felt that the staff at the rtitz just seemed a notch above the peninsula.',happy
id41220,' nice downtown location. easy access and helpful valet service if you drive. check in and check out are fast. staff is helpful and friendly... they go out of their way. starbucks coffee shop in lobby was great. very affordable. fantastic gym with ample brand new life fitness equipment. definitely one to return to.',happy
id41221,' this hotel is gorgeous. clean new modern. rooms are beautifully designed. my favorite feature of our room was the fireplace in the living area. staff was incredibly friendly. be sure to take advantage of the hotel is lexus. they offer free rides within a - mile radius of the hotel which covered just about everywhere we wanted to go. the drivers were so friendly and dont even accept gratuities. the hotel bar seemed a little like an afterthought. it resembled a regular hotel room converted into a bar. nonetheless it is a comfortable and cozy place to grab a drink or two before or after dinner. we stayed over easter weekend and we even had a lovely rhubarb loaf waiting for us outside our room sunday morning courtesy of the hotel pastry chef. well definitely be back.',happy
id41222,' we stayed here for a family trip to chicago. as previous reviews listed the staff here is extremely friendly and helpful. michael at the from desk really goes out of his way to welcome his guests. any where we wanted to go the staff was there to help us with advice and directions. our room was huge and comfortable. i was worried about noise being across from the elevator but there were no issues however i did hear quite a bit of street noise. parking was included but once we checked in we walked or used the cta system. location is ideal. i would reccomend al is for an authentic chicago hot dog or beef sandwich. the mcdonald is across the street is worth checking out too. we also ate at the melting pot but that was very expensive for a family of four!',happy
id41223,' i loved this place. it was clean quiet comfortable and convenient to all the new york has to offer. i plan on staying there every time i am in the city.',happy
id41224,' we had initially picked this hotel because of it is location. it is perfectly located one block from the wharf which is nice since we could walk to most things at the pier. the hotel itself isnt in the greatest condition - and neither is the service. there is only one person at the front desk who isnt always available so when u need to check-in or out you do so by calling the operator (a little strange but it works). if you want to grab breakfast they only have a denny is downstairs otherwise you can walk across to the newer better holiday inn across the street where they serve a medicore breakfast. the hotel is also located minutes from where the bus tours start and end and from bike rental shops as well. overall it was a nice hotel. i wouldnt mind staying there again. one thing to be aware of is the daily parking rate which for us was $---day.',not_happy
id41225,' we stayed for - days for a family vacation. bw yacht harbor is located right across the street from the harbor and we had a great view from our room. the street noise could be a problem if you are a light sleeper like me. i remedied that by moving to the bed nearer the wall and away from the window. the rest of my family didnt even notice it. the room was a little smaller than we were used to but we didnt spend much time in the room anyway. the hotel is close to everything we wanted to do: beaches zoo balboa park uss midway seal tour. we had a problem with our tub not draining and the maintenance guys were there to fix it within -- minutes. i was very impressed! the front desk clerk recommended a couple good restaurants across the street that were awesometoo. the pool was heated and there was a hot tub. we had a great trip and i would definitely stay here again.',happy
id41226,' this was a good value for the locaton. the room was clean and decent for the price. we could walk to beale st and not worry about where the car was parked. the staff was friendly and offered assistance without us asking for any. we will stay here again.',happy
id41227,' had really enjoyable four night stay in this very clean and modern hotel. a very short walk from all the attractions in the seattle centre and well located for monorail to downtown. room was well equipped with microwave (and popcorn) fridge safe and plasma tv. afternoon coffee and cakes along with complimetary bicycles were a nice touch. extremely friendly and helpful staff. would definitely stay here again for any future visits to seattle.',happy
id41228,' we stayed at the villa florence the weekend of oct. --th. i got an unbelievable rate on local getaways and we were not disppointed. we were on the -th floor and had a room away from the streetside. we never heard a noise the - nights we were there. it was super quiet. the room was quite large by san fran standards. the bed was super comfortable. the front desk was very friendly and the free internet access in the lobby came in handy on more than - occassion. the location on powell street cannot be beat and this hotel is convenient to everything. if i can get a decent rate im not sure ill ever stay anywhere else.',happy
id41229,' the only downfall was paying nightly for parking in the lot. they offer valet as wel but youre going to want to tack that onto daily expenses. the staff at the desk the bar-restaurant and room attendants were all exceptionally welcoming!',happy
id41230,' we stayed at the adagio one night in february to watch beach blanket babylon which is just a few minutes away from the hotel. the hotel rooms were nice and clean the beds were super comfortable and the design and style had a real modern yet cozy touch. the lobby is large with plenty of seating for breaks and lounging. the hotel staff was professional and helpful. there is no terrace exercise or pool facility. smokers stand outside on the street as there is no designated smoking area. all in all the hotel was worth its price for sf standards. the one thing that disappointed me was our waitress at the cortez restaurant which is in the same building on the first floor. i asked for a refill on water and she forgot. i kindly asked her again and she gave me an attitude saying mam i will get your water in a minute ok? still i didnt get any water. finally i asked the bust boy and he brought me water. later when we ordered a cocktail the waitress again gave me an attitude talking to me as if i was a nuance. for the money we left there i didnt need to have that. she was simply arrogant and rude and people like her shouldnt be allowed to work in a restaurant like this. we will never eat there again for that reason! other than that our stay was wonderful and i would chose the adagio again for our sf stay.',happy
id41231,' we traveled to boston for an event at bu. hotel commonwealth was the perfect location and had everything we needed or it was within a short walk. it is also located next to a t station entrance which made gettng around boston very easy. staff was very freindly and helped arrange a special request for us at one of their restaurants. they went above and beyond. would highly recommend this hotel.',happy
id41232,' usually i stay away from big-chain hotels preferring to book more boutique type ones but the westin at copley place was a pleasant experience. it is a great location being connected to the shopping centre and near the train station as well. not as cosy as a boutique property but a great looking hotel nonetheless. i would defnitely stay again.',happy
id41233,' where to start? the hotel was the best in the city (rooms bar and staff) but they are going through a major overhaul right now. that place is gutted down to concrete theyve let go all of the great staff and i hear they are trying to make it into yet another w clone. i recognized a doorman and one concierge on my last stay - and ive been there at least twice a year since the place opened. the reason i stayed there instead of the ritz - the staff. the doormen and front desk staff greeted me by name and i never had to wait a minute at the bar before my favorite drink was already in my hand. even if this place looks ok when all of the renovations are over - without their staff theyve lost my business. i shouldve know when it stopped being a loew is that it was all going downhill fast.',not_happy
id41234,' we stayed at the harbour court aug -th to --th had a wonderful time we has a queen view room the view was lovely of the bay bridge some rooms had a view of the ymca id def pay the extra for a view room a little small but was fine didnt have a safe in the room which was unusual but we used the fridge as you had to lock it. the staff were wonderful tina & john on front desk francisco on concierge was very helpful. and darcy davis was wonderful had a great chat with her at wine evening all made us welcome the wine evening sat by the fire chatting to fellow travellers was great to coffee in the mornings cookies at -pm and lemomade in the afternoon all a great touch. free wi fi for kimpton members.web check in all done for us. the hotel is in good location for everthing great thai restaurant asha was amazing and reasonable.also the fog diner was good. all in all yes great hotel thank you all',happy
id41235,' cool easy bright clean free wifi friendly and helpful staff but a bit uncomfortable futons. free checkroom for luggage after checking out and airport service for about --$ available. great location in the heart of manhattan.',happy
id41236,' the location is excellent. the rooms are larger than i would have expected and comfortable. the bathrooms are quite small but that was ok with us. didnt have much interaction with the staff but when we asked for a broken iron to be replaced it was brought up in less than -- minutes. the attached italian restaurant had a slightly impersonal commercial feel to it but we had a great experience with the quality of the food. id recommend it to anyone staying at the hotel. one tip - if you have a car and dont expect to be in and out much itll be much cheaper to park at one of the nearby public garages instead of the very expensive hotel parking.',happy
id41237,' for a reasonable price (but a ny price) you get a nice and clean room in a very centric area. very recommendable i will go back when visiting ny again. only buts: although the rooms are spotlessly clean when you arrive little cleaning takes place during your stay (-nd day -rd day). also upon arrival strange smell in the rooms some kind of pipeline smell. later you never notice it again.',not_happy
id41238,' we come here every year for bay to breakers weekend. the location is unbeatable but we have been particularly impressed with the great service and the upgrades to the rooms. the rooftop deck is a fabulous place to meet friends for a glass of wine and take in the views of alcatraz and the golden gate',happy
id41239,' i met with the banquet manageer gary who told me for the residency room ( it fits ------- people) was $----.-- flat. i gave him $---- dollars down and a month later i decided not to have my party at all. most of my friends were gonna be out of town and the reason why i gave so much for the deposit is because i just got my taxes and i really wanted this party. gary then told me no refunds and he started to add addtional fees!! he said -- dollars to monitor my bartendar that i already have to give--- to. then he said i will have to pay $-.-- per person for my guest to be able to drink. might i add i have to pay for the alcohol myself. they do not cater or have beverages! with the new fees i would end up paying $----.--. im a single young women tryna make it and i dont have thousands of dollars to throw away. ---- by itself was steep! i asked to speak to the general manager mr. diamond who said he would call back and he still hasnt yet. if this situation turns out in a positve manner i will change my review other than that no. my party isnt until june ---- and i gave him the funds in march ----. i dont see any reason why i cannot get my money back. im sure they can find someone to rent that room in - months!!',not_happy
id41240,' really a marvelous hotel. the underground health club is amazing. i just love the floor to ceiling tiled pool-jacuzzi area. the steam room was awesome. workout facilities also in good shape. hotel staff did not really have a can do attitude it was more of a do we have to attitude. rooms are minimal no water no bars etc. the tv is just as historic as the hotel. things like that need to update. bed was very comfortable. however didnt sleep well because there is essentially no sound barrier between the streets and the rooms. i guess that comes with being an old hotel. very loud. restaurant was closed couldnt eat there but i tried.',not_happy
id41241,' we recently visited the ritz while my husband had a conference at the convention center. the hotel was comfortable service was excellent and staff was very courteous. we liked the turndown service with water and chocolates every night we also liked the afternoon snacks (m&m is chocolate chip cookies warm apple cider). the gym did cost an extra $--- day - but it was really nice and well worth the extra expense. the little cafe next to the gym has really good smoothies. i did not go to the spa on this trip. the hotel is well situated a short -- minute walk to georgetown shopping and about a -- minute walk to the mall-smithsonian museums. room service was quick and tasty. we did use the valet parking - very convenient but pricey $---day. the staff even got stuffed animals to take home to our children - very thoughtful!',happy
id41242,' my wife and i - mid -- is - stayed in a bunk bed room at the jane while we had a two day layover in ny. after booking i read some of the reviews on this site and i told my wife lower your expectations; maybe it is not as good as it seems on the web site. however i can report that our stay was great we really liked the jane. it was clean even the shared bathrooms. my wife is a clean freak and even she said it was very clean. yes the room is super small but for that price what do you expect? the room is a place to sleep not lounge around in all day on a honeymoon! we didnt find any bedbugs at all like a previous reviewer said. the staff was quite friendly and helpful in every way. we have zero complaints from our stay. in fact it will be my hotel of choice when passing through ny again. the location is perfect. (i did hear they are raising their rates from someone at front desk but not sure when that goes into effect) the elevator was broken during our stay but it was only a minor thing. the bell boys were more than willing to help up haul our heavy bags up the satirs.',not_happy
id41243,' i spent two nights at the crowne plaza the location is great many restaurants and clubs within walking distance. the bed was very comfortable and they had the warmest blanket ever. as with most urban hotels you can hear traffic all night and with the room being next to the elevator we could hear some elevator noise. the staff was friendly and helpful. but i had to ask each morning that the $-- parking charge be removed.',happy
id41244,' hotel renovations were just finishing when we stayed - but looked like the finished hotel was going to be fantastic. room was pretty spacious (most city hotel rooms are quite pokey) and bathroom was lovely. good location for sightseeing - kind of half-way between everything. central park in one direction (--min walk) and rockerfellar etc about -----mins in other direction! near good shopping (bloomingdales literally across the road!) and even tiffanys was at end of road! hotel bar-restaurant was very cool (very popular with trendy locals - always a good sign) but a bit pricey. door staff excellent and very helpful. reception staff a bit slow and disorganised. check in and out took ages and we were wrongly charged too! would def stay here again - if got room at decent price again!',happy
id41245,' as is our recent tradition for the day after thanksgiving we along with some goofy friends of ours meet in san francisco the friday after turkey-day. this year i decided not to stay directly on union square but - blocks above at a small bed and breakfast inn petite auberge. we really enjoyed petite auberge. the staff was composed of the most friendly people ive ever met in san francisco. they couldnt do enough to ensure that we were with our accommodations and our stay with them. we stayed in the queen room with fireplace and because the weather was unseasonably cold and damp for this time of year we made very good use of the fireplace! read more: http:--shaydavidsonsblog.blogspot.com---------new-sf-restaurant-and-very-sweet-sf-b.html',happy
id41246,' we stayed here for my daughter is basketball tournament. when we got there we were told that parking was full (which i guess is apparently a normal problem) and we could park - blocks away at the japantown garage. this was cheaper so we didnt mind that much but lugging luggage wasnt ideal. the rooms were cute with a full wall mural. the bathroom area obviously needed updating. there were large water damage spots in - places on the ceiling which were dry thank goodness but i was a bit worried about pieces of damaged ceiling falling on me. the beds were comfortable enough and i did enjoy the window seat. i guess it is not bad for a san francisco hotel and the price was reasonable as well. the location was great for japantown which was right across the street. it is an iffy walk to the union square area but sf is very walkable in general as long as you avoid problem areas.',not_happy
id41247,' i used this location for a day event. i only used a meeting room i did not use a sleeping room. when i arrived i was not shown where the room was instead i was pointed in the general direction of the room. no problem i found it. the room was sort of set up. the tables and chairs were there but there were a few random chairs in the middle of the room? not sure what that was about. there were no note pads or pens laid out and i had to ask for a projector screen to be out up. there were two young workers who said they didnt know how to put up the screen and it was too heavy. they said they would go find help. in no time they returned and a nice handyman who put it up. when the pens i asked for arrived instead of placing them on the tables the girl was going to hand them to me. then she asked if she should lay them out - aye! although this place was not well organized the staff was friendly although there was not a sense of urgency to assist. the location worked well for my class and was easy for my students to find the place. i will probably try a different location next time but if im ever in a pinch i might go back. it wasnt horrible it just wast great.',not_happy
id41248,' one of the best places we have stayed in a long time. clean and comfortable. the pull out couch was perfect one kid got the bed one the couch. breakfast was really good and in a lovely setting. the free parking free shuttle and free breakfast made it worth the slightly higher cost.',happy
id41249,' wow i am so we booked this hotel. the location is ideal...right on the --th street mall which is the main shopping and restaurant thoroughfare in downtown denver. there is also a free shuttle that runs along the entire length of the mall. the hotel is very nice. classy and contemporary it is very big. in fact our room was located in the second building which is accessible by an enclosed cat walk. the staff was very professional and courteous. there is also a nice bar and restaurant on the premises that we utilized. our room was clean and nicely appointed with the best bed we have ever slept in! overall this was a fantastic hotel stay. very convenient very comfortable and very nice.',happy
id41250,' booked this for the end of may for a trip with my mum and was not disappointed. we booked a deluxe double and it was lovely an spacious with an ironing board-iron already in the room lots of storage good size bath and shower (which was also really powerful) and we had a view - ok not a great one but at least it wasnt a brick wall or an aircon unit like alot of new hotel room veiws are. the rooms also had a ipod dock which i found to be a lovely touch. the staff were incredibly helpful and friendly the gym is small but it has good facilities and extra towels. and the breakfast is nice too. there are also free tea and coffee at all times and we made full use of that! oh and they also have a turn down service so they came and put a chocolate on your pillow :) the location is great as you are just off -th - very easy to get everywhere and a number of subway stations all within walking distance.',happy
id41251,' stayed at this hotel with a great promotional rate. it was like going back in time where the bellman still takes your luggage after being greeted with valet parking. it was very nice in a great location downtown dallas near everything and anything. cant wait to stay again.',happy
id41252,' i stayed here in april ---- as part of a newmarket package holiday.the hotel is old but the lobby was very impressive and the location was good.it was only -- minutes walk down seventh avenue to times square.the room on the -th floor was spacious although the metal dor to the rooms were offputting.the bathroom was very basic and it would have been nice to have a large bathtowel.however room service was satisfactory and i enyoyed my brief stay.the corridors and the public areas were in need of refurbishment.',not_happy
id41253,' my husband and i had one night in austin and selected this hotel from the internet. it is downtonw near -th street and the entertainment venue and blocks away from the state capital building and the university of texas. it was a great central location to briefly explore a fun-looking city. the rooms are excellent and i slept great after four days on a sofa bed. i didnt have much luck with the question what would you do if you had -- hours in austin? but the staff is relatively friendly. it is pricey but has a historical charm with its renovation. i would stay there again if i wanted to be in downtown austin in walking distance of lots of fun places.',not_happy
id41254,' stayed during the recent room renovations. some of the best rates for the hollywood area. the entire property is very well maintained. nice clean rooms with new flatscreen hd tv is however the cable feed was the standard -x- definition. one wing was being renovated but the free parking spaces did fill up with only a few open slots late. i wish they would assign parking spaces so you could rest easy knowing there will a slot open late at night if you drive around. we chose this hotel because of price free parking and it is close to the metro subway station. it is only a half block or a few minutes walk away to the corner. (hollywood and western) the metro takes you directly to the hollywood blvd highland area and universal studios where you can take a free tram to universal saving on parking fees. also on the corner are a ross ralphs grocery store a walgreens and some fast food options. at first glance it might look like a sketchy neighborhood. but it really isnt bad at all. it is pretty safe day or night walking to the corner from the hotel.',happy
id41255,' what a disappointment! the room was average and clean but not what we expected from stays at other hyatts. the biggest disappoinment were all the extra charges and the staff. i know parking in s.f. is at a premium but $-- plus tax for valet is a bit steep. the valet staff informed us we could park in the parking garage across the street for $-- but you had to pay everytime you left and returned. we decided to do this the first night but found out the next morning it only cost $-- dollars. it does vary according to how long you are parked but we never paid more than $-- for the day and left a couple of times. we found this to be misleading info from the valet staff. the only issue is that it can be a little confusing to get to even though you can see it from the front of the hotel. next when we checked in the woman at the check-in desk never said hello welcome or thank you! when we asked to be put on the highest floor available she loudly announced that we had booked at a discounted rate and we couldnt go past the --th floor. we werent asking for the penthouse! this made us feel unwelcomed because we didnt pay full price. as for room amenities they do provide a coffee maker but you have to pay for the generic coffee! i have stayed a several upscale hotels and never had to pay. your best bet is to go to starbucks across the street. this hotel maybe good for business travelers because of the convenient location. however if you are on a budget or prefer to spend your money on fun things ( like us!) you might want to stay elsewhere.',not_happy
id41256,' nice size of room and bed nice breakfast. very good location next to subway station and times square.',happy
id41257,' this is a hotel with wonderful potential. its been renovated beautifully. the food is fabulous!! the terrace is a lovely restaurant!! the place is lovely but for some reason they allow trashy young people to come in and use the pool for the day that just walk in off the street. they bring in a beach bag and get very drunk and begin acting sexuallly inappropriately. we had this experience last year and were told they had stopped the pool pass so we came again only to find the same situation only worse. the pool crowd stagger out of the hotel and high five the attendants and chat with them like they know them. the hotel staff seem to know them too. they spill drinks and leave cigarette butts out all around the pool. since they come through the hotel it affects everything. we had someone have a loud party below us in a ppol cabana and kept us awake all evening. the hotel put a stop to it. we complained again and were told they would look into it. i would not take my children there. its so lovely that if you speak to the hotel about this issue and ask they guarantee they have addressed this problem once and for all you may be ok. its probably ok in the winter when the pool is closed but we have not stayed there in the winter. they have definitely attracted a lower class element though through this unfortunate pool pass policy and the hotel staff are all frriends with these people.',not_happy
id41258,' this has been the most comfortable of all my experiences in hotels. from the front door you are greeted with a smile the modern simplistic design is inviting the room was spacious and bright. room service was there twice during the day. david burke is resturant was a super plus. i would come back',happy
id41259,' we stayed here for - days recently. the hotel is --- years old but nicely kept. the room was tiny. the bathroom was ok in size but there was only a pedistal sink with a thin glass shelf over it & another over the toilet so no where to put all our toiletries. this hotel would be ok for an over night stay.... but not for multiple nights. there is no ac in the room. when the room got stuffy we opened the screen-less window to let in some cool air & used the ceiling fan to circulate the air. the elevator is also tiny only holds about - people w- a few pieces of luggage. you can forget using it at checkout time as the cleaning staff also uses it. we were on the second floor & waited about -- minutes & finally gave up & set out to use the also tiny spiral staircase. one bag hardly even fit sideways! they were heavy & quite awkward to manuver down the stairs...especially when someone decided to come up the stairs! the bartendar barked at my husband the first night we were there for trying to take his plate (filled with cheese) to our room. he made my husband bring it back & gave him a paper plate. needless to say we bought our alcohol & snacks at the corner store & kept it in the room after that. the desk staff were nice & helpful. there is a parking garage across the street which is handy. the room was clean. the free high speed internet was a joke. dont bother. the price was right for the room as we used the buiscuits & blues discount they offered online & saved $$ on parking as well. since the hotel is so old & the walls & doors are thin you can hear a lot of noise from the halls & other rooms. the toilets are loud when flushed. thank goodness we always travel with earplugs! it is located in a very busy part of the city one block from union square. lots of restaurants & lots of shops nearby. would i stay here again? no even with the discounted rate. it was not our style of hotel. but if youre used to traveling in europe im sure youd love this hotel.',not_happy
id41260,' the hotel looks good when you enter the lobby. the rooms are rather run down. i was on the --th floor and had an upgraded room so it was a surprise to see the bathroom! very small but worse i have never come accross in other hotels; cracked wash basin cracked toilet and also the marble on the wall had cracks. last but not least these days of december it was very cold so the cold air came through the small window by the side of the toilet bowl and it was impossible to remain seated for more than a few minutes...or freeze your backside. the noise from the road also kept me from having a good nights sleep.',not_happy
id41261,' stayed here for - days and had no complaints - the room size is fine the room service quick and overall pretty good the staff friendly and helpful. the location is not central but the next train station is across the street the tour bus stops right in front of the hotel the convention center is next door and the airport shuttle leaves across the street as well (silver line bus). from here you can walk to many places if the weather permits. also dining options are close-by or can be reached in a short time.',happy
id41262,' my wife and i stayed here for five nights while i attended a meeting at the univ. of texas. the room was clean and comfortable and the hotel is well-run. the staff went out of their way to make sure things were fine for our stay as far as room-breakfast was concerned.. the only problem was the location. it was fine for me with my meting taking place a -- - -- minute walk from the hotel. however for my wife downtown was a --+ minute walk and in the ---° + temperatures simply impossible. if you are without car plan on taking taxis to-from downtown from this hotel',happy
id41263,' this hotel is in a great location halfway between the galleria and downtown right off of us --. prices are usually good rooms are nice and they offer free parking. many eating options nearby as well.',happy
id41264,' i travel frequently to charlotte and have often stayed at sleep inn. normally my experience is okay however disaster struck on my last stay on june -nd. i checked in sunday at the univeristy sleep inn for a monday morning meeting in the area. upon arrival the staff was very accommodating. monday morning i went to the meeting and when i arrived back my things were out of the drawers on the desk and all the linens were piled in the middle of the bed. i walked down the hall and addressed housekeeping because there was a “do not disturb” sign on the door. she didn’t understand english so i went back and packed up and left. later that day i checked my debit card balance and was charged $--- dollars by sleep inn. i called and the manager sam [--] said a shee ?????!!!!!! really? who on earth would want a sleep inn sheet and blanket??? he also denied housekeeping having been in my room. after i continued to request cameras checked and entry to the room checked he said he would talk to his staff and literally hung up on me. after having him check with his staff and the room swipes apparently he discovered housekeeping had entered and that i had not taken anything. he said he would credit the money. monday morning i realized there was another $--- deducted from sleep inn. sam denied it and said it was a credit but would not agree to look at my statement. my bank called and sam told them i took the lines!!! after going back and conferencing my bank in sam agreed to fax a letter to release my funds but did not. this was the most childish and unprofessional behavior i have experienced from and adult-businessman.',not_happy
id41265,' i just arrived at --pm from the west coast and was starving. (snack boxes dont cut it for me). the hotel entrance is beautiful. the front desk was slow at check in but the restaurant staff said they would wait for me to check in so i could eat. above and beyond my expectations from previous reviews i read. the clam chowder is very good. as for the room it is a little dated there is a stain in my carpet and the carpet looks old. the fabrics on the furniture need to be updated or cleaned they are a little drab. the sheets are very white and crisp. beds are comfortable. overall very good.',happy
id41266,' great location easy to get to. check in by front desk staff was smooth and both had great people skills. room was great clean and everything you could ask for. not much of a view but sure the higher up rooms would have a great view. i was on the --th floor. check-out wasnt so smooth took a while to find a cooler with lobster and finally after about -- minutes it was found but wasnt kept in a freezer as requested and told it would be. however the front desk staff hustled and did a good job locating it and were both professional and had great people skills. i would for sure go back.',happy
id41267,' my partner and i stayed - nights in this hotel what can i say i don’t really have anything bad to say about it. the location was absolutely fantastic you step out of the front of this hotel turn right and walk about --- yds and you are there on times square end of the block you have planet hollywood. starbucks across the street - irish pubs both serving food and one had live bands on - nights out of our - night stay also two deli next door to the hotel which was great for those late night snacks. also try their cheesecake it is to die for. we stayed in room ---- the décor was a bit outdated but clean and tidy and a good size room the bathroom again dated but it was cleaned everyday and we had clean towels everyday also. our room faced to the front of the hotel which was quite noisy in the mornings but who wants to be in bed when you are in nyc. i think my only problem with the hotel and not really a problem but it niggled me was the lifts - wasn’t working and the other took for age to come and then would stop on the -nd floor every time no matter whether you were going up or down. but i would definitely stay here again and would recommend it to friends. tip: we found to get hot water we had to turn on the shower and let it run for about - mins after that no problems.',happy
id41268,' according to the website for this hotel refrigerators are one of the amenities (listed under accommodations.) when i called to confirmed the reservation i was informed that the refrigerator would be no problem. it was a requirement since we had medicine with us that required refrigeration. upon entering the room it became readily apparent that there was no refrigerator. i went downstairs to the desk and was informed that refrigerators are not guaranteed . well marriott then you should say that on your website and when you are called!!! in any case the staff was as accommodating as possible offering the use of the kitchen of the restaurant (not owned by the hotel but located on the hotel is grounds) and temporarily in the employee is lounge (the restaurant was closed upon our arrival.) two days into the vacation at -:-- a.m. the air conditioner started to make a raucous sound equivalent to an alarm going off. suffice it to say there was no maintenance staff at that hour so we were offered alternate accommodations. unfortunately the air conditioner in that room was not very quiet. what does it take in this day and age to get quiet accommodations?! the location was satisfactory although we did notice hotels closer to the metro. i make this point since it was --f when we arrived and pretty much stayed at that level during the entire stay. one other point: the restaurant does not provide room service for breakfast and stops serving breakfast at -:-- a.m. there were only two other places offering breakfast after this time in the whole of dupont circle and neither were very good. (i love breakfast!)',not_happy
id41269,' stayed here for - nights july ----- ---- - will absolutely stay again if-when in chicago and will recommend it to others. im giving this hotel - stars because of the price parking and great location. travelling with - teenagers we found the oversize room we booked (i am quoting the confirmation sheet i received when i booked online) large enough for all our bags ... plenty of room to walk around and no stepping on each other is toes. that being said we found it quite odd that with such a big room the beds were only doubles-full vs. queen sized - strange. you might want to keep that in mind. we managed and when we first arrived i thought one of my boys may need to sleep on the sofa but think we were so exhausted every day when we returned that we fairly easily crashed in the smaller double-full beds. we had a car with us so needed something with reasonably priced and safe parking - this hotel delivered! the parking was free and it was smooth and seamless working with the parking attendants both upon arrival and when picking it up upon check-out. they do have a in-and-out option but we didnt use it we only needed a secure place to park our car during our stay - we walked (or took public transit) everywhere we wanted to go. our car was returned in the same condition we left it. the room rate was very reasonable for the convenient & central location -- we used the caa-aaa rate for this oversize room and the average price we paid tax included was $--- - which for a busy july at a downtown location in a very central spot in a big city with free parking seemed quite reasonable to me. the room was older and dated looking and nothing to get excited about but it was clean and housekeeping did a good job every day. we didnt spend a ton of hours at the hotel other than to sleep - things to see on vacation! - but did spend a bit of time relaxing each of our - days and my boys (aged -- and --) had a couple of afternoons in the pool which they enjoyed. the elevator is small and slow (old hotel) but as we were on the -rd floor we just walked up and down the stairs. there is no breakfast provided in the hotel (at least not with the rate i had) but there is an attached restaurant (which we did not get a chance to try) and it is just moments away from a mcdonald is (which my boys appreciated for breakfast) and also this little diner-type of coffee shop at a nearby hotel which my husband and i went to one morning while the kids were still sleeping. as our room had a mini-fridge we were also able to store stuff in the fridge. there was a coffee maker in the room and coffee and condiments were replenished daily. although i didnt make use of it i did notice coffee in the lobby in the mornings as well. speaking of the lobby it was bright and clean while on the small side. plenty of towels were provided and the one time i called housekeeping she arrived super prompty and very professional-friendly. i also found the front desk staff to be very good and pleasant to deal with. this hotel is no more than a - minute walk to the nearest transit station and a very easy walk to a bunch of tourist destinations (navy pier michigan avenue etc.). it is not a classy upscale property by any stretch of the imagination but i will have no hesitation staying there again or recommending it to others who have similar requirements-expectations.',happy
id41270,' never stay or go to work for this motel since the owner just want to rip of the employees and the customer. they are the worst ethics people on world.',not_happy
id41271,' good location with a free shuttle bus from the airport. the views from the harbourside rooms are breath taking. we ate in the restaurant - bar and sat outside on the patio which was great as they have table heaters and the view is straight across the water to the financial district. our food was lovely and quite large size portions (cobb salad and club sandwich)the room was a really good size decent bathroom and the staff were excellent.',happy
id41272,' we stayed here after a long day flying in from the uk and also on our return from our road trip.it is very easy to find after picking up your car or you could get the hotel shuttle and pick up in morning if you dont fancy driving in the dark after your flight.its only minutes from airport and we found the staff friendly the rooms were clean and a good sizewe would certainly stay here again if we were flying into denver.',happy
id41273,' a unique and special hotel that happened to offer a great special rate! first class hotel spectacular service unbelievable location great rooms.',happy
id41274,' booked on priceline & was excited to stay at this --star resort . although the grounds were beautiful the hotel itself looked old & worn (even after a multi-million $$ renovation). parking was $-- staff was rude not convenient to san diego attractions. even after paying --- price through priceline we were disappointed...would never stay here again.',not_happy
id41275,' i travel frequently on business and this hotel experience was by far one of my most enjoyable. from valet parking to check out everyone was very friendly professional and attentive to my needs as a guest. the room was very clean spacious very comfortable and nicely decorated. i would highly recommend the doubletree fort shelby hotel to anyone traveling to detroit on business or pleasure. they rate an a+ in customer service.',happy
id41276,' stayed one night at the comfort inn hollywood - great location for tourists only one or two block walk to the main attractions. found the hotel to be pricey - $--- for one night for two adults - they did not charge for parking which i was told they usually do at a rate of $-- per day. pool was very small and murky - i would not even consider swimming in it. room was very nicely decorated - bed comfortable and it seemed to be clean until we woke up in the morning and found a bunch or small ants all over us and on the pillows. upon pulling down the bed sheets we could see a lot of these little critters crawling all over the mattress we even found them on the coffee pot and vanity sink. the free breakfast was half decent and filled us up. i would not stay at this hotel again due to the bugs and price. preplan your holiday and book somewhere else.',not_happy
id41277,' i am a platinum member with starwood. i spend --- nights a year in a hotel room thus the idea of staying at a hotel on the weekend in my own home town was not exciting me this was until i checked in to the westin on the riverwalk. soon after check-in my wife and i went down to zocca is for dinner and i was impressed with the ambience staff service and great food. we were greeted during our dinner by eugene schlaff (sous chef) to see how our food was and for some great conversation. this set the tone for the rest of the weekend which was fantastic. i can tell you that you will not be disappointed with zocca is. i will be back whether staying at the hotel or visiting the riverwalk. those meatballs melt in your mouth!!!!!!!!!',happy
id41278,' stayed here for a week from -th march until --th march. nice clean hotel rooms are a good size (we stayed in a standard room) with all the mod cons that u need from a hotel room. rooms are very nicely decorated. the hotel is in the middle of a major refurb but this had no affect on us at all. a very good location handy to all that you could want to see (everything just a few stops away in the train) glad that we had upgraded to an other hotel after reading really bad results about it. it def is worth having your own bathroom believe it makes all the difference.',happy
id41279,' the room was comfortable enough with - full beds on the --th floor and had a nice view. we were offered a room on a higher floor with one queen (which wouldnt work) or a king with a hide-a-bed. we chose the full beds which were small but we are little people. the mattresses were soft and comfortable. the room was small but worked for our needs. be careful with littler kids as there is a minibar with snacks and drinks within their reach. there is no fridge or microwave in the room. just call the desk and they will send up one free of charge. there is no exhaust fan in the bathroom. the free wi-fi is painfully slow. it may just have been because it was a particularly busy weekend but dial-up would have been faster. they charge for wi-fi in your room which may have been faster but we werent willing to pay to find out. the card keys are easily demagnetized. i had to have them reset everyday we were there. dont use the parking garage that they offer for $---night. there is a parking garage that is in the ---- block of -th ave that offers parking at $---night. it is connected via a sky bridge to the hotel. the hotel is centrally located to most everything in downtown. the staff was accomodating. overall it was a good stay.',happy
id41280,' this is an excellent hotel to stay in for comfort and a very convenient hotel to gain access to the main visitor attractions which added to make one of my best stays in new york. the staff are very courteous and serviceable even after your stay as i required assistance with our transportation needs out of manhattan which the concierge kindly took care of without hesitation. the rooms are very well kept and cleaned daily so make sure you leave a nice tip for the forgotten clogs of the machine . macy is is a - minute -th avenue and empire state building are - minutes herald subway -- seconds walk from the hotel.',happy
id41281,' we called at the last minute and was lucky they had a cancellation. it was a great weekend. the front desk was very nice friendly despite the negitive reveiws. the cottage was very clean we had a wonderful ocean view. we awoke to waves surfers and sea gulls. i thought i was in heaven for a short time. we will stay again next time we escape to san diego.',happy
id41282,' -wifi exists but too weak to do anything in the room you have to go out on the lobby. -telephone in my room did not work problem was reported only to have engineer came - days later to confirm there is an issue with cabling and can do anything about it',not_happy
id41283,' i know how quick people are to blame lost items on sticky fingered maids but when it comes my personal items i am like a hawk. i left a diamond ring on the counter when i went for a swim came back and was surprised to find the room (somewhat) clean and my ring nowhere to be found. needless to say i was treated like chicken little when i tried to get it back and now im sure it is gone for good. id hate to point fingers but the sheraton has had many incidents of theft and now i see why. wifi was $--.-- valet parking was $-- self parking was $- and by the end of the trip i spent more money on my hotel than on my vacation! they will nickel and dime you from the start so be prepared! the elevators were clogged all day with teenagers here for a convention and when i did manage to cram myself into the screeching box of death they made me nauseous and dizzy for hours i eventually gave up and ended up taking -- flights of stairs to and from my room just to avoid the chaos of the kids and the macabre amusement park ride that was the elevator system. all in all it wasnt worth the money im missing a diamond ring and my thighs are burning. pick a better hotel! do not recommend!',not_happy
id41284,' my wife and i stayed - nights at the jw marriott indianpolis. - of the nights were for a confernece i was attending but we stayed an additional - nights to attend a sauturday night concert. (the conference room rate was a real value...well below market). our room was on the --th floor. the view was incredivle and the room was perfect. flat panel tv high end finishes bed turn down in the evening etc. public spaces were equally nice and service was impeccable. restaurant prices were reasonable. we agreed the jw marriott was one of the nicest hotels we have stayed at anywhere. it is a bit of a hike to get to the downtown shopping mall but it can be accessed without going outside using elevated walkways and going through the adjacent convention center. highly recommended.',happy
id41285,' we were expecting worn out accommodations after reading other comments but we were surprisingly pleased by the westin seattle. the exterior of the hotel looked dirty and old but our hotel room on the --th floor was nice and had a wonderful view of the city and bay. the beds and the showers live up to their hype of being heavenly. never slept so well in a hotel. the only downside: dusty clocks headboard and other furniture. some of the bathroom drawers could have been refinished too. otherwise was a very nice stay at a great deal. we went on priceline for the first time and got the westin at a reasonable rate.',happy
id41286,' excellent downtown location. small rooms but about average for a large city downtown hotel. we are usually on the go and only use the room for sleeping so this was not too much of a drawback. check-in was a bit disorganized. executive lounge & housekeeping staff were very pleasant and helpful. great appetizer spread in the executive lounge each evening. they have also moved the lounge to the top floor which is a big improvement over the small room they had in the past. there are better hotels in the city but the breakfast and access to the executive lounge we got as gold members are the reason we come back.',not_happy
id41287,' we drove down from las vegas (oc vegas and universal city) and the front desk team was very professional and friendly. our rooms were on the pool side. i haven’t seen the rooms in the tower but this side of the hotel is kind of outdated and bit rundown.',not_happy
id41288,' located just behind historic beale street is my all time favorite place to stay. the hampton suites at peobody place are very clean always updated and the staff are very professional courteous and willing to please. i wish every city had one just like this one waiting for me on my course of travels. aaaa+',happy
id41289,' this must be one of the dirtest hotels i have ever stayed. i had the bed sheets removed twice when i checked in because they were dirty. the bathrooms needed to be remolded due to leaks from the bathrooms above. my towels were never clean and the rug looked like it had never been vaccuum. this hotel lacks security of an kind people can walk in and out with no questions asked. the staff and services at this hotel need serious improvements and the room rates are ridiculous.',not_happy
id41290,' the stay was excellent the staff was very helpful when we needed anything the was no long waut the staff made sure we were comfortable and at ease the refreshments were excellent for a before bed snack and the morning breakfast was deliscious too. the gym and pool area was excellent the hotel was clean and well decorated.',happy
id41291,' i got a great rate on priceline and i really appreciated the fact that this property did not treat me differentially because of the priceline payment status. in the past ive had properties refuse to honor my membership in their frequent guest program because i paid through priceline but the omni never noted the status of my purchase. they automatically upgraded me via frequent stayer to a free morning continental breakfast delivered to my room as well as free internet. both of these features were sincerely appreciated; the breakfast was really great in that it saved me both time and money. the staff was excellent especially the concierge who was particularly gracious helpful and humorous. im pretty familiar with the downtown restaurants and the recommendations that i heard him make to other guests were right on the mark and seemed totally objective. i thought that the atrium was lovely i never had to wait for an elevator and the housekeeping staff checked in with me each day or evening to see that things were stocked. the roof top pool was wonderful to back to each day; floating in the pool and gazing out over the city was total bliss. the only downside was when i tried to get a drink at the lobby bar in the evenings i had to go find the bartender. however during more regular hours i also had a light meal at that bar and the food was amazing- a real surprise for a lobby bar.',happy
id41292,' my husband & i stayed in this hotel for one night in mid-june. this was the -* hotel offered by priceline. check in was easy. we asked for a higher floor and had a great view of the city. the wall unit combination of mini-fridge clothing drawers and tv stand is well designed. the king bed was comfortable and the bathroom well stocked. it was a basic nice hotel room. overall i’d say they are aiming more for the convention or business traveler rather than tourist or local on a stay-cation. we parked across the street at the meridian parking garage on pike. it was much cheaper than the valet parking at the sheraton and worth the short walk. the front desk staff person had a bottle of wine delivered for our anniversary. that was a lovely gesture and well appreciated.',happy
id41293,' stayed for - nights with my wife and teenage son. hotel is all suites so you can close the door for privacy at bedtime. we opted for time square view on the --th floor and it turned out to be a good choice. high enough to subdue some of the noise and low enough to see the action on the street. i was surprised how quiet the room was and we had no trouble sleeping. rooms are very small but very clean and adequate for our purposes. we really only slept there. minifridge is a plus so you can bring in some of your own beverages and save some $$. if you drive in you can just pull up in front of the hotel and they will valet park your car in the lot across the street on --th street. to save money pick up the car yourself when you leave. it is very easy and they will bring to car down to street level and you can load your luggage and drive right out and down --th to -a and out of the city. check-in was easy and they will store your luggage if youre early or want to leave the city after check out time which we took advantage of to give us - full days in the city. the only negative we had was when they brought our luggage up to the room one of the bags must have been handled pretty rough as we had a bottle of white wine in there that got broken. the bellhop couldnt leave the room fast enough when he delivered the bags. luckily not much got wet and we just put the bag in the tub to dry out. if you want to base your nyc vacation in the heart of times square doubletree is a good choice and the subway is literally just a few steps away from the front door.',happy
id41294,' we arrived at this hotel to be greated by a prostitute at the door and a group of -- gangsters all standing around the stairwell no kidding. the night manager had charged us an extra -- dollars for the stay. after going up to the room still seriously debating staying we found a door that opened with a simple jiggle. needless to say we told the manager we were not staying. after leaving the manager called accusing us of being racist because the men standing around the staircase were black. after informing him we were not staying at we feared for our safety and hanging up he called a second time to inform us we were not to call cooperate there is nothing they can do . he then gave us the wrong name when we ask for his name to complain to coperate. horrible hotel horrible experience!',not_happy
id41295,' we booked directly with the hotel reservations when the email came in the price was higher than quoted on the phone. contacted the hotel reservations was closed dealt with the --- number who at first was unable to help asked to cancel my stay and all sudden she could help. fixed the price assured me the room woudl be double beds. arrived at the hotel front desk was not very helpful went to the room and one king bed not thedoubles. had to move rooms and floors. got to the new room which in my opinion was small many other hotels are larger. note beware of type of room reserved to what you get. we were to be in a premier room but they do not have double beds paid for one did not recieve one. went to use the pool our son who is -- had to come down after us he arrived to the pool was told to leave due to no shoes on. he was in a walking cast and did not have a pair of shoes with him. the lady at the desk would not allow him to inform us of this left the floor to sit in the hallway while we swam for - hours. a family who walked in with me and my children were told shoes next time and allowed in. lady checking you in for the pool is non friendly and very unhelpful. room key did not work had to wait to be let back in our room which took a good amount of time. overall would stay elsewhrere downtown to many other properties who offer nicer staff assistance quality for the price. gift shop personal are very helpful and nice if you need to enter there.',not_happy
id41296,' very nice location right at battery wharf. easy walking to all many tourist attractions. it is really very easy to get around using public transit. the rooms were spacious for city style hotel rooms. the hotel staff could not have been more helpful. the daily breakfast and nightly honor bar were extremely well done. you can easily get from the logan airport using the water taxi.',happy
id41297,' we picked this motel because of the price and location to the trolley station. we knew it was a low budget hotel but planned to do so much sight seeing that we only needed somewhere to sleep at the end of the day. the hotel was located under about - highways-roads and also bordered the train tracks. i was worried that we wouldnt be able to sleep well but at night it got much quieter except for our neighbors antics. unbeknownst to us our neighbor was a recovering drug addict that stayed up late at night. first night was okay but second night she got in a fight with her boyfriend over $-- and she called the cops on him. the boyfriend had left by the time to cops arrived but we got to listen to her tell her life story and embellish her boyfriends misdeeds to cops for about an hour. the next night she spent on her phone yelling at her boyfriend and then of course he finally returned to her place so they could continue to argue the final night we were there. why didnt we leave well we only had one day left before returning home. the second problem was the carpet smelled like wet dog. i bought a bottle of fabreeze and used about --- of it to fix the problem. other smaller problems is that the shower wouldnt turn off all the way (but maintence did fix the next day) we only recieved - new clean towels each day there was no alarm clock in the room and the streets around the area were poorly lit. i just imagined i was visiting another country and it helped me get by. only stay here if you really need a place. other than that it is worth it to spend $-- more to stay somewhere a little quieter and safer. after reading some of the other comments i will be sure to check and make sure that our credit cards are properly charged.',not_happy
id41298,' i took my mom to this hotel for her --rd birthday (it was both of our -st trips to nyc) and after staying in --star hotels all over the world i can honestly say that this is one of the best hotels i have ever stayed at. -) i called when our flight landed at --:--am and asked if we could have an early check-in and they said they will work on it. when we arrived our room was ready - so nice! -) vanessa the concierge is amazing. very friendly and patient and she gave us some great tips to get around nyc for our first visit. -) all of the doormen were extremely friendly and accommodating. we really appreciated when they let us borrow umbrella is on a rainy day! the complimentary coffee in the lobby was also delicious! thank you for a great visit - keep up the good work!',happy
id41299,' im a frequent traveler to chicago and have stayed at many of the downtown hotels. the wheeler mansion gets my vote for the worst customer service in the city. a few warnings to potential guests: make sure you are certain about your plans before making reservations. the wheeler mansion requires --- days (yes --- days!) notice to cancel a reservation. even if you call within - minutes of making your reservation they wont cancel. dont expect to get a cab outside the hotel. it is best to walk the two blocks to mccormick center. the front desk will call a cab for you but it may take -- or more minutes to arrive. dont expect a positive response from the employees if anything goes wrong. the night i stayed at the wheeler mansion the heat wasnt working in my room. after repeated calls to the answering service (no one was actually in the office after -pm) the room was still about -- degrees. the front desk clerk in the morning advised there is nothing i can do i just work here . net net nice furniture lots of attitude and the customer is not their highest priority.',not_happy
id41300,' bumped from my flight and put up here -- no luggage the hotel had no shampoo no toothbrush no ice and best of all no restaurant (and i had a nifty little voucher form the airline which they directed me to use for dinner at your hotel ).',not_happy
id41301,' we used the website pictures as a guide as what the room would look like. we were excited because the room was a kids suite and from what the picture showed it was a very spacious room with a bunk bed for the kids and lots of extra space to move around. wow was the picture off! i have never stayed in a hotel room that was this small. on top of that they had the name suite tacked to it to make you think that youre getting a bigger room. we had to have the table and chairs removed from the room in order to have room to walk next to the bed. we had to completely unpack our suitcases for a - night stay because there wasnt any place to put them. there was barely any space to put the baby is pack n play. the room was clean and hotel was well kept but we were extremely disappointed that the room was so very small. we wont be making a trip back to this comfort suites.',not_happy
id41302,' we stayed at the plaza san antonio for my hometown’s downtown new years celebration--which is held steps away from the hotel’s entrance. although i’ve been using this hotel for the last four years for this event this is my first review. it never seems that the hotel can get this special event right. after completing the arrival parking and check-in process the attitude i came away with was that the hotel wasn’t expecting a full house that was all going to check in at the same time. the staff always seems amazed that everyone shows up. this year it was parking—my greeting to the --star marriott property was a bellman yelling”keep that car straight you need to move it i can’t get any cars through!” my car was the third in line at the front drive directly behind the second car with at least -- feet of clearance between my side of the car and the other side of the entrance drive. this bellman needed to settle down. when i said i wanted to self-park the car the parking staff said it was only valet for this day. although this change in procedure was not advised in any of my communication with the hotel the staff still just charged the self-park rate. this was this year’s example of the hotel just not being ready for this event. they know it’s going to happen and they complete planning to the --% level but they never seem to be able to reach ---%. i will use this hotel again next year for this event because of the location but they do need to think it through.',not_happy
id41303,' we stayed at the andrews hotel for - nights mid november. we asked for a quiet room so we had a king room at the back of the hotel. even though there was no view the room was quiet. the room was clean and we found the staff friendly and helpful. the king bed was very clean and comfortable. breakfast is served on a buffet on each floor and it is pretty basic but nice to have something light we dined at the restaurant finos the first night and the food and service was excellent. the bathroom was very small but it did not bother us. overall the hotel is very good value and within easy walking distance to union square. this is an older style hotel and is very reasonably price-we would certainly recommend it and stay there again',happy
id41304,' as a longtime marriott rewards road warrior i was thrilled to be able to use points for a four-night stay. the room was not yet renovated to jw styling but it is early days since the migration began from the jumeirah brand. we caught up with family from ny and switzerland who also had rooms and while they had some small issues with their room experiences my husband and i were very pleased overall as the concierge lounge was not available yet we were given ---- points per night as a gesture. the web site indicates in-room coffee but we had to ask for a coffeemaker. the keurig was suitable but we had to ask for pod replacements each day although when they were replaced proper cups and saucers were provided - a welcome change from styrofoam. rafael at the concierge desk was wonderful! south gate cuisine was great especially snacks-tapas by the windows. good wine list also.',happy
id41305,' we stayed at the hotel vitale for the weekend staying in a panoramic suite. try to request the highest floor available. we overlooked the bay bridge and the farmers market on saturday morning at the ferry plaza. it was absolutely wonderful! the location was perfect for us we could walk market st and the embarcadero. boulevard my favorite restaurant in the city is across the street. yank sing the best dim sum in the city is around the corner. again the ferry plaza has incredible food too. the slanted door is infamous and taylor is hamburgers are a must. dont scoff you must try one...western bacon blue ring is the best hangover cure around. there is a wine shop cheese shop and a couple of deli style markets that are full time in the plaza. on the weekends befitting to the epicurian loving locals that flood the market these places are very busy. you dont need to get into the car during the day everything is there within walking distance. at night it is quiet but it is easy to get a cab to go out to party if that is your scene. we arrived early friday night and found the patio outside packed with the beautiful people. we assumed right away it was a private party. it ended up that it was just another friday night at the stylin bar downstairs. cool... we didnt hang but it would have been a great time forsure. we also didnt eat at the hotel restaurant although the menu did look great. we did have fantastic fast room service at three in the morning. we had massages together that were outstanding. before that we did the outdoor bath that was nice. in hindsight though we spent enough time in our amazing bathtub that we probably could have skipped it. the tub is on the rooftop and is completely private. it was very relaxing with killer strawberries rose petals and a very relaxing atmosphere. the room was gorgeous. the bathtub is huge with amazing products. in the bathroom there is a dual shower one with the rain showerhead and the other traditional. the toilet is in a separate private room. this is an incredible floor plan. we felt spoiled and didnt want to leave. i have absolutely nothing negative to say about hotel vitale and i am a tough critic. the staff was wonderful. i cant say enough positive words about this place you must see it for yourself...',happy
id41306,' we tried to book a hotel way in advance and i had trouble finding anywhere. i was a little worried about staying in a courtyard in the middle of a big city although i have stayed at them other times and thought they were fine. this one was in the best area! just a great location where you could walk and get good restaurants walk to the navy pier walk to - movie theaters shops etc. no problem. our room was very nice and a good size. we had a nice view of the city. we asked the concierge for restaurant reservations and that worked out well. we were very with the location and the hotel was clean and decent. we had breakfast across the street at the dunkin donuts which worked out fine.',happy
id41307,' stayed here for - nights in sept as part of a conference group. really enjoyed the hotel with nice large rooms and comfortable beds. we found the hotel was in a good spot with an easy walk to most of the attractions shopping and restaurant district. i would be to book here again.',happy
id41308,' stayed in this hotel in ---- with my sister very nice reception and friendly staff the rooms are lovely and spacious the hotel is not far from the subway and very easy acces to the airport...the only down side is the area is real business and lonely at night if you want to go for a walk we stayed in the hotel in november and this is the only negative...',happy
id41309,' hotel is an older hotel but not real old. rooms are a good size rate for two queen beds was $---. -- with tax which is over --%. rooms were clean and beds were confortable. great towels good workout room and good location so you are not right in the middle of the riverwalk parade. hotel staff was great but do not expect any assistance from the hotel manager. i left - messages for him regarding problems i was having in booking the hotel and he never returned my calls. i found this town to be one of the most friendly towns i have ever visited. the bus drivers people on the streets hotel staff workers in restaurants etc. always went out of their way to be helpful',happy
id41310,' i took my - year old to meet up with another friend & stayed for - days in september im a hotel lover but this one lacked a lot if you have children...it is really spread out & the only amenities are at the lobby which can be a long way for a bucket of ice. the staff were helpful with any questions the room was fairly large room service reasonable & good. maybe if they put a little area for the kids to play & a wading pool or something for little kids to do it would be a fun place to hang out. my advice...if you came for the ocean stay at the beach cottages right on the boardwalk you can see the ocean from your room you can hear the waves & smell the ocean it is got great rates & very clean & kid friendly!',not_happy
id41311,' this was a business trip for my husband but myself and my - year old daughter joined him. we had a bedroom connected to a hospitality suite. pro great location. the hotel is near the gaslight district (walking distance) so plenty of places to go eat for lunch or dinner. if you plan to walk at nighttime i would check with concierge what is the safest way to go as a friend from san diego told me downtown can be spotty when it comes to safety—meaning that one block could be perfectly ok then next block is not that safe. if you get a room with a view on coronado island bring binoculars. you will see plenty of actions during the day and perhaps catch a glimpse of the navy seals returning from their daily practice and of course all sort of military and civilian vessels. the hospitality suite was very nice and very very large. the views were breathtaking if it wasnt for a large framed print that detached from the wall and almost hit my daughter on the head i will have no complains. if you like jogging or walking you can take a nice stroll all the way down to the shops at the end of the bayfront (past the convention center). you will walk by the marina and there are a couple of really lovely parks on the water. beds were comfortable. loved the peter thomas roth products in the bathrooms! had a lovely massage at the spa. they will add --% gratuity by default but at least you will be notified prior to receiving the service and you can always adjust the gratuity accordingly. cons i am going to talk about the package highjack fee because it was the first i ever encountered such a thing and we travel a lot. we had a package shipped to our room. apparently concierge or the front desk will not hold the package and will send it to the business center instead (which seems to be run by ups.) you can get your package only if you pay a fee. of course no one will tell you about that and if you call concierge they may not know about it either. here is the best part—you would expect a small consistent fee right? no! the fee is calculated based on the size and weight of the package so unless you know how much your package weights youll have no clue until you are trying to redeem it. we had to pay $-.-- for one small package that was probably less than a --- pound. the fee was twice the cost of shipping—the irony! at the business center we were greeted by a very rude young woman which had no interest in helping us (note for management: this person was working on friday march -nd at -:--pm) . she was slamming envelops on the desk being very unfriendly and completely annoyed by our presence. when we asked if she could please open the package she ran the xacto knife so close to my husband hands we thought she was going to cut him! service at the business center was despicable—and i am still wondering what that fee covers and what if i do not want to pay the fee?...i dont get my package? some of the cleaning ladies were sort of...obnoxious and not very discreet. for example they would enter the room without too much notice or without announcing themselves and one in particular if she saw us in the hallway she would ask does your room need cleaning today? . i think that was the first time ever i was asked that question in a hotel! there are two restaurants in the hotel but the menus are very limited and fairly boring. they also seem to have problems understanding the difference between rare and medium rare . children six and under seems to eat free at the breakfast buffet but some waiters will omit the information... the bedroom itself was very small and average. inquire about the cost of wifi as they seem to charge per device and at $-- per day with multiple laptops ipads iphones etc it can get pricey. spa: it would be a good idea if the cleaning crew does not have to walk through the relaxation area with dirty towels etc—perhaps an alternate route that does not involve passing through the relaxation area? they should also avoid cleaning (dusting in my case) the relaxation area while guests are in there. tips the san diego zoo is a must-see but take a trip to la jolla (bring plenty of quarters for parking). our daughter enjoyed exploring the tidal pools and probably had more fun there she had at the zoo. check online for the best time of the day to go explore the pools. for lunch go to georges. great food and location. it can get a bit crazy there so expect to wait one hour for a table. additionally check out la valencia hotel—a little gem in hispanic style! and if you like dr. seuss stop by legends gallery fine art of la jolla. great cupcakes at sprinkles in la jolla village (there is also a whole foods there).',not_happy
id41312,' it was a quick overnight trip and i made reservations ahead intending to use my earned points. i was told i would have to have the manager arrange to apply my points. upon arrival i learned i had received the wrong information and could only apply points on line and not at check in. however the desk clerk somehow arranged for my points to be applied to my room and all was well. he did an excellent job.',happy
id41313,' we stayed for - nights in an executive sauna suite which comprised - rooms and bathroom with sauna. the kids slept on the sofa-bed in the living room. the price was very good through expedia. when we arrived we were able to park in the front of the hotel whilst checking in. if you have a car this is a good place to stay as there is parking in an independent underground car park which has a lift up to the hotel lobby for $-- per day. the room was comfortable especially the king size bed not so much the sofa-bed. there was a balcony overlooking the peace pagoda. the fixtures and fittings probably needed some updating but not overly so. the lobby is lovely as is the zen garden. we didnt eat at the hotel - breakfast was expensive so we went to may is coffee shop in kintetsu mall (on the opposite side of the peace pagoda near benihana). we ate on the first night at benihana which the kids especially enjoyed. we had a great time in san francisco and would recommend in particular the california academy of sciences for children and adults alike (especially the aquarium the climate change exhibit and the green roof).',happy
id41314,' spent one night at the park central. we were glad it was for only a night. the alarm clock went off at -a.m. in the room next to ours and continued until we called the front desk. the room also looked nothing like the picture that was posted on the web site. bathroom was very clean. cant say so much for the room. there was a big stain on the carpet along with a few huge stains on the window treatment. that really disgusted us. i guess you really do get what you pay for!',not_happy
id41315,' i wasnt really looking forward to staying close to the airport but my flight getting in after midnight required staying closeby. i was pleasantly surprised. this room was very nice. looked to have been redone recently. nice desk. very nice bathroom. certainly a step up from your traditional hampton. there was a moderate amount of airplane noise in the morning. this was to be expected. got a follow-up phone call from their customer service director making sure everything was satisfactory. impressive!',happy
id41316,' we arrived in memphis before the -th and found out hotel in a great neighborhood. after we checked in we were disappointed to say that the room was less than clean. there were smudges all over the windows the furniture had not been dusted in quite some time the carpet would leave make your feet turn dark and the closet door was falling off the hinges. the bed however was nice and clean. we called the front desk and they came and rehung the closet door within - mintues. the front lobby was well kept and the staff seemed nice but they could use more housekeepers (or just better ones). the rear door was supposed to have a security lock but all you have to do is pull really hard and it will open. the breakfast is a simple one consisting of waffels cereal juice coffee bagels danish toast and hard-boiled eggs. if it werent for the great rates and the location of the hotel i would probably say pick somewhere else. the pool and pool area was well kept. the bed was comfortable and we had plenty of clean linen. the germantown area is fantastic for shopping and there are many great restaraunts in the area (right around the corner from pf changs) as well as only a short drive to downtown memphis and area attractions.',not_happy
id41317,' this hotel was really a treat for our trip. we stayed - nights in late october and had a fantastic stay. check in was quick and easy and we were given a standard king room on the --th floor. the room wasnt anything huge but definitely plenty of space. the hotel location was perfect just a block from times square and all the action which made it an easy walk whenever we wanted to eat catch a subway (there is also a station right in front of the hotel) or go to a show. pros: -location location location -friendly staff -comfortable bed -nice lcd tv (with real hd not stretched out) -huge bathroom cons: -very expensive room service -some street noise from sirens -pricey internet in the business center overall wed definitely recommend the westin times square and would plan to stay there again on our next trip to new york.',happy
id41318,' i had no idea the highway was that close when i got to my room! we upgraded to a suite which was nice to have the two rooms. we had the baby so she was put in a crib and it was the most comfortable of all the hotel cribs during our stay in texas she slept all night! (- months old) the parking lot had security which was unnerving but also reassuring. we could tell the hotel had recently been remodeled because it was very nice inside! i would stay here again if we were to ever fly out of hobby.',happy
id41319,' this hotel was misrepresented completely in the brochure. walls carpets etc were dirty. room badly needed painting. curtains were too short to block out morning light. bathtub needed reglazing. walls were paper thin-heard everything going on in the next room (and their bathroom!) disgusting hotel-would steer clear of it completely.',not_happy
id41320,' i was given an airline voucher to stay at this hotel due to a cancelled united airlines flight. the shuttle picked up from the airport frequently and on-time. the drive to the hotel from the airport takes about -- minutes as the shuttle is shared with the near-by doubletree. check-in was swamped and slow but the two agents working it were friendly and doing their best. the bell-man while waiting in line came by offering amenities such as toothbrushes razors etc. the security officer thoughtfully arranged return shuttle timing to the airport for the morning both to speed up the line and to ensure that no shuttle would be overwhelmed in the morning. i received a room with - queen beds. upon check-in into the room i noticed bugs crawling all over one of the beds and given how short-staffed the check-in was i didnt bother calling to get a different room. i decided to sleep in the other bed and slept well. the free wireless internet was nice. the bathrooms and amenities were adequate. there was a refrigerator in the room. i noticed the bar was open late though apparently room service ends at --pm. there are lots of shops and restaurants in the mall next door.',happy
id41321,' unless you get a suite youll not have enough room for more than - people! the safes didnt work a bobypin was sticking out of the gross carpet and the room was beyond small! after paying a small price to upgrade we got a - bathroom suite that was definately workable! not luxurious but workable! talk to the bellman!!!!!!!!!!!!!!!!',not_happy
id41322,' the parc is the perfect location for shopping and the views of the city are incredible. service was top notch. only complaint would be that the beds were not as comfortable as they should be for an upscale hotel.',happy
id41323,' great place to stay in boston. the location is convenient the hotel staff was great. we stayed on the concierge level which is well worth the extra money. the staff in there was excellent! great view of the harbor too',happy
id41324,' first of all the value here is excellent. that said rooms had a musty odor (stale & thick air hard to describe). the man at the front desk was very polite and courteous. got a good nights sleep both nights and parking was plenty it is also very close to hobby airport and right on i---.',not_happy
id41325,' we had a great --day stay at the grand hyatt which demonstrated excellence even before we got there! two weeks prior to our visit the second week in july i realized the tickets to alcatraz were sold out i searched the internet and had no success on any type of package. i called elaine one of the concierge prior to our stay. she was a lifesaver and hooked us up in a combination hop on hop off tour combined with an alcatraz trip trip that was terrific! we were also able to get an early check-in a beautifully appointed room with floor-to-ceiling windows motorized window shade and beautiful city view. contrary to other reviews the room did have a coffee maker which is very important to me. the only hicup that we encountered our whole trip was that in-room safe was not working at check-in. it took quite some time for it to be fixed to compensate the manager says up a bottle of wine cheese and antipasto meats very nice!! the view from the lounge and restaurant on the top floor is beautiful. we enjoyed dinner one evening with nice piano accompaniment. we also enjoyed buffet breakfast one morning. the --th floor fitness center also shares the same stunning view as the restaurant which made it very enjoyable to work out and look out on the city. the rooms have all been renovated very recently which made my very fussy husband very . in addition to the bathroom there is a separate make up area which is very nice when you have two people sharing one bathroom. location is great close to union square and lots of transportation. elaine liz & the other concierge were all extremely helpful in suggestions for restaurants and getting around in san francisco. they even set up a rental car that was delivered directly to the hotel making our exit to the pacific coast very easy. we were able to buy half-price tickets also to a great musical beach blanket babylon across the street at union square. as noted the lobby is under construction. however that really had no effect on our wonderful stay at the grand hyatt san francisco. fantastic customer service we would definitely return.',happy
id41326,' i know everyone has their opinions as it should be but the two recent bad reviews had titles that sounded like this place was just horrendous. when you read the summaries they had two complaints: rude staff and stains...two observations that would not make me warn others in capital letters to stay away. you would think there were rats nesting in the pillows. we had an unbelievable experience here the suite was a gem and the staff was both accommodating and cheerful. (loved the cozy pub and the bartender). three of us stayed there and our hotel experiences combined would rival any world traveler. i and my companions would without a doubt stay there again.',happy
id41327,' i came here on business for a work convention and then had my family join me for the weekend. it is nice being close to the cable cars and the bart train. i didnt like the fact that you had to pay a $-- to use the gym. i really liked the adjoining urban tavern which has good organic selections and even better beer. i heard parking is really expensive here but since i didnt have a car didnt care. i think that is to be expected in sf. for a busy hotel in this area it is really quiet on the floors. my convention was at the moscone center and the walk was nice and really nice shops on the way! the rooms are kinda small but very nice. my room only had a shower no bath. would have like to take a hot bath after freezing my butt off in sf all day....',happy
id41328,' im sorry to say this but the midtown suites has been one of my bad hotel experiences in the us. i think it is absolutely not worth the money. the only good thing is actually the location because its close to mount vernon the peabody institute and the charles st with a lot of restaurants and night life. the cleanliness was very unsatisfying. out of four sheets three were somehow dirty and had weird stains on it. the shower took a least -- minutes to get warm in the morning though in the evening it was faster. the staff was trying to be helpfull but probably due to the management even little things turned out to be difficult. i.e. it wasnt even possible to split the bill into half. on one day we came home late just to find the door to our room wide open. they said it was due to some painting job done during the day but didnt care to inform us in advance. nothing was missing anyway but it didnt improved our impression of this place. and so every day some kind of problem came up. in generall i really would say that it is to much money for to little of a hotel.',not_happy
id41329,' this is a really historic looking place although they say it was renovated in ---- as an inn. it is darling with fascinating little touches. for instance each room has a little plaque outside the door with historical reference to someone or family--just interesting! now if you want cookie cutter hampton inn or something please dont go here and then write a bad review. there is no dvd no fridge in the room. but there are fabulous antiques pure beautiful silk upholstery in the lobby and the inn is actually seven buildings joined together if you can imagine that. food is great staff is generous and in a good mood towels are comfy figi water hot jazz in a styling basement bar place---brunch was great. and the desk staff is always falling over itself to give you a bonus here dollars off there cheap reservation next time---just for fun! and within walking distance are the greatest stores--jewelry shoes cool clothes and a million restaurants and -- bars they told us. super ghost tour of the hotel on saturday night and wine and cheese reception. im going back asap oh one downside there is no handle or sticky surface on the tub showers are dangerous for old folks.',happy
id41330,' this is a bit of a saga but ill give you the good points first: near a subway (thank goodness) and opposite central park which was lovely. first night: suffered room ---. very noisy and ineffective heating and the room was freezing. there was a -inch gap under the door with an icy draft blowing in. room cramped but beds comfy. next morning: ready to do battle over the room and demand a refund if necessary but they moved us very easily to the best room. nice view of the park. huge very uncomfortable kingsize bed and a pair of very shabby bunk beds. we wanted a twin room and got this! room very cramped for - single people. overall: staff were mostly pleasant(ish) but sloppy. no coffee making facilities in the room and no decent cafe is nearby for a hot drink or snack. snack machine in the basement only had chocolate and crisps. drinks machine didnt have water only cans of coke etc. coffee machine expensive and the coffee was awful. the tvs in the rooms dont work properly. newly refurbished? a five year old could have done better! final straw? the receptionist did not book the taxi for our -am departure and we could have stayed in bed an extra ----- mins for the time it took to get another. oh yes and the driver they did book for us tried to rip us off. verdict? stay somewhere else this hotel is not good value.',not_happy
id41331,' prime location decent breakfast close to eateries and subway. staff were very friendly. hotel was quiet even though it was jam-packed. breakfast was difficult to navigate because there were so many people. the room was small but by nyc standards it was very comfortable and very clean. happy overall.',happy
id41332,' simply amazing. location is great service staff fantastic (concierge remembered my name - days after speaking with me for less than - minutes) and attention to detail cannot be faulted. not once was i interrupted by chambermaids either to make up the room or for turn down service although i was in the room at irregular times of the day. the sunday brunch is also fantastic. a little pricey but well worth it. the spread was nothing like ive seen before. internet connection was free which was very useful. i had a great view of both the hancock tower and lake michigan. i will definitely go back to the four seasons the next time im visiting chicago.',happy
id41333,' i recently stayed at the indianapolis marriott for a client meeting that lasted a few days. i have had some bad experiences at marriotts but decided to give them another try since the rate in the city were sky high due to a conference going on. my room was nice enough though the bathroom was not clean at all i had to ask housekeeping to come up and fully clean it again (there was even toilet paper in the toilet). just to be safe i asked them to replace the sheets and towels; i though perhaps they had remade the rooms instead of turning it over for a new guest. my next encounter with housekeeping came at -:-- am the next day when they knocked (and knocked and knocked) on my door until i answered it – and pointed to the “do not disturb” sign. this something that happened the last time i stayed in a marriott (another city)! perhaps better training is needed? the furnishings were very basic and the walls were dirty with suitcase marks and makeup; overall the room needed a bit of elbow grease and make me feel like it was dirty though honestly it was the impression; i’ve stayed at worse places. the business center is completely automated which seems to be the case more and more. frequently it also means the printers are out of paper the copier is almost out of toner and the receipt printers are jammed (no expense report receipt) which was the case here. the front desk helped me quickly and made my copies for no charge which was nice but also to be expected for a few pages. the restaurants were very good and the breakfast buffet (--.--) was well worth it. my bill was accurate though at checkout the bellman was not all that willing to help me with by bags (i had equipment from my meeting) and the taxi driver had to get out and help me. no problem- no tip. i would recommend saving a bit of money at staying at the hilton or sheraton if they have rooms; or stay at the westin next door. while the westin costs slightly more then the marriott in indianapolis i’m sure the service and amenities are much better. if you are staying at the marriott fret not it’s just average. though you may feel it’s a bit pricey for what you get.',not_happy
id41334,' right after this hotel was built i heard great things about it and expected it to be at least as great if not more than the hilton in houston - the one attached to the convention center. that hotel isparkles - it is efficient well-kept has great staff and places to eat. the hilton austin isnt awful - and i rated it average - it is just not anything special. what surprised me most was how worn it was. (has it been renovated since it opened? i didnt think it was -- years old but i was told it was a front desk staff person who also wasnt sure.) is it so worn because sxsw is there every year and it gets so much use? i am sure the proximity to the convention center has something to do with how worn it is. so .. backing up and trying to find some good things to say: - convenient to many activities in austin. - large enough to accommodate meetings. - good coffee outlet (java jive) that serves starbucks. - nice staff esp. in the hotel restaurant. - free internet access if one is an hhonors member. my room was ordinary - and what i found interesting was how the armoire-tv cabinet was uneven! you could plainly see that the doors didnt align. i did appreciate that there were lots of electrical outlets in the room and that the bedside lamps had them as well. the liberty tavern was pleasant with truly great staff. i had a late breakfast there and had the fritatta about which my expectations were great: it came in a skillet and was nice and brown around the edges. alas it was also dry and tasteless. sad. i ate from room service; the portions were far too big and that wasnt explained. i ordered (you shouldnt) the hummus which was listed as an appetizer and got something else with it. there was enough hummus for - people! and another night i got the mexican chicken soup which was .. awful and huge. (the cheese and chips were put in before delivery making for a soggyicky mess in the bowl.) the quesadillas were listed as an appetizer and were far too much food and there were mushrooms in it giving it a strange taste. (i love mushrooms; not in quesadillas!) (for a great treat leave the hotel and take a cab or drive to the east side cafe. it is truly fabulous and comfortable.) i was there to present education at a meeting and the meeting space was convenient to the guest rooms via elevator or off the lobby escalator. the meeting space foyer areas have lots of interesting framed pieces about texas history. that was the most interesting part of the space! you must see the huge overhead lighting display outside the grand ballroom. fortunately someone identified for me what these lights represented; i had no clue. the banquet service staff worked hard and were pleasant. if you ship boxes in or out they go through the ups store in the lobby (next to the front desk.) the charge to do so is less than fedex charges in comparable hotels. but if you want something youve received delivered to your room you have to make arrangements w- the bell staff to do so. and if you arrive after hours there appears to be no way to retrieve a package. i did except for proximity to the convention center id not stay here again unless i knew the hotel had been renovated and updated and there was more care on the part of senior management and ownership. disappointing.',not_happy
id41335,' friendly staff and convenient location - yes - but bed bugs threadbare towels with holes missing toiletries missing ironing board stained carpet hard to open door and inedible continental breakfast made it certain ill never return here again. when i called the hotel a few days later to report the bed bugs - and the other problems (i has also mentioned these at checkout - no apology) the manager was not in and i talked to the desk clerk. he said he would make sure the room i was in was fumigated. he also questioned whether i had bed bug bites - trust me i did. i have yet to hear from the manager.',not_happy
id41336,' this hotel was clean well located ( if fishermans wharf is where you want to stay) and the staff were pleasant and accomediating. as most reviews stated the rooms are small but clean. when booking request the courtyard view rooms you wont be disappointed! when we come back to san francisco we will most likely stay here again. they did try to get us to use their parking garage for $--.-- per night but there is a public parking garage -- feet away (literily the next driveway) that charges $--.-- for -- hours. another nice plus for this hotel is the -pm wine reception. it is a - hour long hour and is completely free of charge. they even serve appetizers!',happy
id41337,' i would call this motel a dump but that would be an insult to dumps. worst motel ive ever stayed it. i had to clean the bathroom when i first got there and even then it did little good. i couldnt wait to get out of that room and away from there i wouldnt let my dog sleep in that room.',not_happy
id41338,' two girlfriends and i caught the clipper to seattle from victoria for a girl is weekend. we chose the hotel andra for its downtown location very reasonable price and the fact that it had a suite with a separate bedroom. we could walk to pikes market in ten minutes macy is was one block away and we were surrounded by great restaurants. the hotels own restaurant lola iswas very good. the sister restaurant dahlias across the street was also great for breakfast. i liked the fact that they didnt fuss about me taking the minibar items out and just using the fridge for our own snacks.. the housekeeper was good about bringing more coffee. the towels and linens were first class. we were a little surprised that the bathroom opened off of the living room but in the end it was no problem. we will certainly stay at the hotel andra again. it was perfect!',happy
id41339,' no free breakfast no cocktail hour had to ask at front desk every day for more than one pack of room coffee. was there in early oct ---- and they were remodeling the jackhammer could be heard on third floor all day. the gym is the city main ymca and there were teenagers using all the equipment. from -pm to -pm the ymca has after school and little kids playing and screaming outside your window. i have stayed at many double trees and rate them four stars. for the money i would give this place one star.',not_happy
id41340,' stayed at the omni from ---------. the location of the hotel was prime if you want to be in the -th st area (only a block or so away). the hotel atrium was pretty nice but you also have to consider that the hotel shares the buidling with offices stores etc. there is a [pricey] bar and restaurant in the hotel. parking was $---day ($-- if you valet). we ended up parking right across the hotel at a church parking lot for ($-). rooms were a bit smaller than i expected but there were able to cram in a king bed dresser work table small arm chair. bathroom was also small but ample amount of towels and products. maid service was good the first day but not the second as the cleaning was not that detailed. the hotel has a roof-top pool that is only good for doing laps and is a whopping - feet deep. if there are more than - people in the pool then you probably wont want to move around much. the sun was pretty brutal since we were -- floors up and cooked us nicely. there are a handful of lounge chairs and handfull of table-chairs. there was a bar set up there but was never in use. it would have been nice to have some service up there instead of calling downstairs for room service every time you need something. the hot tub was relaxing though. we did check out the gym and it was fairly decent for a hotel gym (nice dumbell rack and nautaulis equipment). my wife booked us both for a massage at the hotel and massuse i had showed up late and gave me one of the worst massages ever. she was into this hippy type of massage technique and applied zero pressure....total waste of money. all in all i was neither impressed or dissatisfied with this hotel. if location is what you want then this is it....otherwise stay at a marriott.',not_happy
id41341,' the hotel is situated in the heart of the business district of the downtown area within easy access of bus stops and the metro. one small downside was the number of tramps hanging around the metro station entrance and within pershing square (opposite hotel) which at night (when all of the business people had left) felt quite intimidating. the hotel had a very impressive lobby but the corridors were a little tired. the room was clean tidy and relatively spacious. it had a coffee making machine which we thought was a nice touch. the staff at the hotel were very helpful with directions and information about the area. we had a few cocktails in the bar which had a good atmosphere however we unfortunately missed the famous jazz night. the downtown area has a number of tourist attractions worth seeing including :- central market; angels flight union station and chinatown. from this location we gained easy access to -) venice beach which was a -- minute bus ride away; -) universal studios which was on a direct route from the metro (a - minute walk from the hotel) and -) hollywood bouvlevard again a direct route from the metro.',happy
id41342,' i recently stayed here while traveling on business. my room was very spacious and well appointed. i loved having the large flat screen along with the free wifi that had a strong signal no matter where you were within the hotel. the keurig coffee maker was a nice touch and having high-end bathroom amenities including shampoo and conditioner dispensers on the shower wall was a big plus. i ate at both restaurants on property. i enjoyed eating at the bar more as the menu was diverse and the wifi worked there. the tater tots on the small plates menu were amazing. i highly recommend ordering those. the property is located within walking distance to several local and major chain restaurants and a short walk to the convention center. each room comes equipped with a decent size umbrella which came in handy while i was in boston. overall this hotel had fantastic customer service great amenities and provided a fantastic place to work and sleep while i was away in boston.',happy
id41343,' the good: walking distance to shoppng and major tourist areas. area is full of revolutionary history sites. history takes place at this hotel. it seemed safe to walk to places within a -- block radius of the hotel. the bad: service is spotty from the doorman to the restaurants and lounges to the room accomodations. although the decor in the restaurants is charming the food and service within them are at best just ok. we had numerous rooms rented and the most prevalant comment by the occupants was the room is lack of size including small bathrooms.',not_happy
id41344,' this hotel is very close to the stadiums both football & baseball and the inner harbor of baltimore. located - min off of ---. shuttles run every hour to all these locations & will run custom trips if they arent busy. parking does cost an extra $-- but is in an secure area. some parking under hotel. rooms are the same hi standard nice clean & quiet. one of my pet-peeves- slamming room doors is non-issue here. doors have closing mechanics that close them quietly. hotel staff very friendly. breakfast area is very large with - tvs. - elevators make getting to rooms easy & quick. fitness room is nice - treadmills. have stayed here a bunch & will continue.',happy
id41345,' for the price i expected so much more. the room looked nothing like the photo. we had a tiny approx -- x-- window facing a wall and ac unit. no view. like being in prison. room ---. it shouldnt even be allowed to be sold to people. the room was big and the shower head was awesome as was flat screen hd. that is all i can say good about it. room service had to come from a great restaurant but that restaurant is a fortune. my daughter and i were treating ourselves to a mom and daughter night off and we were so sad when we opened the door to our room.. :(. i didnt complain tho because there was so much trouble checking in i was too put out to bother. i know that is my fault. but still. had the photos looked like the room itd been nice. but the window with a view of the city is the whole point! :(',not_happy
id41346,' this hotel is excellent ! this was our second stay in two years and we were concerned that things at this hotel would not seem as good the second time round but they were. the friendliness and yet professionalism of all the staff is amazing especially samuel who always seemed to be on duty and helping guests for the whole of our - night stay. the attention to detail cant be faulted and if you want a comfortable and quiet refuge that is in a perfect location just off times square (which is ideal for subway links if you want to explore further and within easy walking distance of all the midtown sights if you are in nyc for a quick stay). you will love his hotel and nyc and will want to come back again and again.',happy
id41347,' this small hotel in the tenderloin district has a nice european flavor. the staff is knowledgeable courteous and helpful! the location is fine during the day but a little iffy at night. (dont make eye contact with the homeless and they wont bother you.) van service to fisherman is wharf was great as parking there is limited and costs an arm and a leg!',happy
id41348,' i spent - days in this hotel. extremely pleasant stay. the rooms were large by ny standard ( especially compared to an earlier stay i had in ny at the library hotel were the rooms are tiny in comparison ) the beds were extremely comfortable location close to tourist spots. it is quite a long walk to the nearest subway entrance - so a taxi will be required to get there from subway exit. staff were professional. overall this is an excellent option for ny hotel stay.',happy
id41349,' stayed three times there last week because i was getting my house remodeled. i was helped by ivan juarez all three times he provided a caring service and got me an excellent price ;). recommend the red roof at remcon to everyone cinemark right next door and a quick access to i---.',happy
id41350,' i love embassy suites. when i can i try to stay at them. so i was excited when i found that this hotel was close to my client. i booked it and looked forward to a typical nice stay at yet another embassy suites. i have to admit i was disappointed. i stayed at this hotel - times in the past year hoping it would improve. it didnt. i cannot give this hotel a solid recommendation - look around the area for another hotel. the good news is that most of my complaints are fixable and hopefully the hotel will see to them. pros: it is an embassy suites so it has some pros right off the bat. free breakfast that is still sets the bar high for other hotel chains. the lobby is beautiful and well decorated. they have put some money into adding water-art that really gives you a calm feeling when you walk in. they have free parking (which in this area is rare). the hotel is pretty secure in that you must use your room key to use the elevator (except for the lobby level). the staff is very friendly and helpful and always enjoyable to talk with. cons: rooms - the beds are pretty bad. several of the rooms i slept in had the dip in the mattress. the sofa in the room was consistently bad - i had to use pillows to give added cushion so that i wouldnt feel the sofa frame. most of the time my room was clean but on one occasion i found a piece of gum stuck to the headboard. it was bright green and hard (so it had been there a while) and was the first thing i saw when i walked in the room. i stayed in several rooms that had stained carpet. bathrooms - at first i thought it was just the one room i had but i noticed after a while that every bathroom has some kind of leak-drip coming from the ceiling. i even noticed that each bathroom had some rust on the ceiling (near the metal access panel). at least the showers were nice. gym - this was a frustrating point for me. the main thing in a gym that i use is the bike. when i first got to the hotel i noticed it didnt work. i told the front desk and they said theyd have someone come fix it. - weeks went by and the bike wasnt fixed. i left dallas for a few months and when i returned the bike still wasnt fixed. i stayed there recently (- weeks ago) and the bike still hasnt been fixed. what is worse is that this last trip the room had to be -- degrees with no access to the thermostat. this is one of the main reasons i gave up on this hotel. there are other hotels in the area for the same price that have working amenities. i didnt expect the bike to be fixed immediately but i did expect it to get fixed after a few months.',not_happy
id41351,' over the last fifteen years i have stayed here about two dozen times mainly because it is inexpensive and the location is excellent. the hotel is somewhat shabby but it is adequately clean -- i have never seen any bugs. the desk staff is generally pleasant especially maria. nevertheless i do not think i will stay here again. i usually choose the single room where i share a toilet-shower with the neighboring room; each room has its own sink. this arrangement has never been a problem for me. these rooms are extremely cramped (roughly - x --) and have one tiny closet and a small chest of drawers. some rooms have a lamp by the bed; others do not. but due to the narrow bed and the various noises (a-c street raucous maids construction work in the hotel) i seldom sleep well here. after two days of poor sleep i have much less enthusiasm for doing things around the city -- and that is why i came here in the first place. so next time i am going to spend about --% more at another hotel and see if it is money well spent.',not_happy
id41352,' the room is just fine. average size wide bed... no complaint. however if you expect any additional services: sorry not there. if you get thirsty at night there is no mini-bar in your room. there is no room service either. if youre lucky enough and have enough change you can use vending machines on some floors. breakfasts are really poor. (self-)served on plastic plates. very limited food choice... just cold food and no ham at all. located -- secs away from the dupont circle subway station. a lot of homeless nearby. business center extremely expensive: -.-- usd-min = -- dollars per hour !!! if you have no expectations beside getting a good sleep stay there.',not_happy
id41353,' it does what it says on the tin. good business-airport hotel. service was friendly. good free wireless internet. good points were the french toast at breakfast car rental in the building and the pool (heated even in winter) otherwise not particularly outstanding. no airport noise at all though.',not_happy
id41354,' we kicked off our honeymoon here we wanted the location and a really nice hotel. the website looked great- raddison have a good reputation- however i think this must be the worst hotel in their chain. the rooms are old wallpaper falling off the walls the cupboard doors broken and the general decor of the room was depressing. if i was to return id look at the holiday inn express about ---m down the road. avoid this hotel.',not_happy
id41355,' very clean friendly and helpful desk nice breakfast fair price geat location (previous review stated in not close to the airport - i disagree).',happy
id41356,' older outdated hotel with great location and decent rates...so i thought until i was charged $--- after my departure for a carpet damage that was already there. having a very hard time getting resolution.',not_happy
id41357,' stayed at the hilton june -----. pleasantly suprised upon an early arrival there was a room ready and were were even upgraded to a higher floor overlooking universal studios. the room was spacious for the four of us. it is a basic hotel room with mini bar mini safe writing desk lounge chair. it does have a large closet to hold luggage so you are not tripping over it in the room which was nice. they also provide an iron and full size ironing board. the bathroom was large however the shower faucet dripped all the time. you could tell it had been doing it awhile i find that amusing because of water conciousness in california. the park shuttle was very convenient dropping off at city walk which is a destination in itself. the pool at the hotel is large (not a resort pool though) with plenty of chairs and lounges in sun and shade. the spa is large and set apart from the pool. i saw room service delivering food and drinks to other guests which would be nice to take advantage of. we only ate once for breakfast at the hotel. it was pricey and the buffet would be a better value however our meal was good. there are so many places to eat at city walk take advantage of them. overall this was a great place to stay we are we did.',happy
id41358,' the bristol is undergoing a major renovation which should be nice when its done. in the meantime the rooms on the floors that are renovated are getting heavy usage. our room was on the -th floor with a view of water. at first glance it looked just like the pictures online; but after closer evaluation we found peeling paint stained bath rug dirty-dusty coffee pot the bathroom fixtures were worn out from improper cleaning methods. the room was just tired overall. other than that the location couldnt be better: we took the coaster from the north which dropped us downtown about - blocks from the hotel. after checking in we walked - block to the horton mall to get some shoes for my husband at macys then headed back toward the pier- -blocks- to take the ferry to coronado. that night we walked to the gaslamp district very safe and lots of people out for dinner and music. i would probably stay here again if the rate stays competitive ($---night) but after further research i think many of the older hotels like the bristol have the same plan: renovate and call yourself a boutique hotel just to set yourself apart from the bigger resort-style hotels like the westin and hyatts.',happy
id41359,' this was our third visit to this hotel and we were once again pleased with the service cleanliness and helpfulness of the staff. the hotel offers good accommodation in an excellent location within new york city [soho]. this is a lively area of the city and the hotel is well positioned for the subway and also in walking distance of a variety of attractions. it was more expensive on this occasion but that may have been due to the us holiday. in terms of the other new york hotels this offers good accommodation but at a more affordable price.',happy
id41360,' my fiance and i stayed here this past weekend; we were in town for a friend is wedding and the price for this place was definitely right ($-- per night -- not bad at all for union square around the holidays!). the rooms here arent fancy and ours was very very small. there were some cosmetic flaws -- the plaster was a bit dinged up the carpet was a little stained and the hallways were kind of dingy -- but the room itself was clean and comfortable enough. the bathroom didnt have a lot of counter space (just a tiny shelf above the sink) but it was sparkling clean and had plenty of hot water. during our stay this hotel really distinguished itself with its customer service. there was some kind of mix-up with our dry cleaning that left my fiance without his suit two hours before our friend is wedding. jake the concierge and the front desk staff got on the phone immediately called the cleaners found the suit and then sent it over in the nick of time. the suit looked great and they didnt charge us. i was really impressed; everyone went above and beyond to make sure we were satisfied. id definitely stay here again.',happy
id41361,' we had high hopes coming from thousands of miles away the value was good. the view towards the riverfront is amazing. the location is just blocks away from the capitol on the right and the washington memorial on the left. for -- bucks (flat rates by area..no meters) a taxi will take you to most of the local attracions. the metro was one of the highlights of the vacation. take a few minutes to learn it. you can blast just blocks away or to a malls in other states for next to nothing. really clean and fun. the room was as good as most the staff was proud but seemed understaffed. the resturant downstairs was excellent the bar was busy and had live music but we should have been prepared to drink something other than what we ordered. we initially were given a street view room even though we had booked a river view months prior. it was quickly corrected the next morning. the down side...the neighborhood is not one youd walk around at night unless you stayed close to the numerous waterfront resturants. the hotel is aging and appears the owners are saving money for some other huge investment. bottom line wed do it again....youd never beat the value. ed from alaska',not_happy
id41362,' my second stay there. first time was july fourth weekend ---- this time in early december during the pre-christmas high season. good price for the room -- $--- sat night $--- sunday. i think it may actually have been under $----night when i was there during the summer. beware that ny hotel taxes added another $-- to the stay. both times i was in a single w- shared private bath. very small room -- i estimate about --- - --- sq ft. dark and no view but it was clean the staff was nice and the hotel was in a good location. note that other pension-type hotels ive stayed in have included a sink in the room. not so here. also i stayed on the third floor a-side (specifically room ---) and it was pretty apparent that some jerk had relieved himself in the hallway -- pervasive urine smell. the hotel is in the gramercy park neighborhood of lower manhattan just north of the east village. close to nyu. no room service or dining facilities but plenty of restaurants and bars nearby and there is a duane reade drugstore a couple of blocks away that is open til midnight and a whole foods supermarket on --th (three short blocks away the hotel is on --th). the subway is nearby on --th st & -d ave but the nyc subway system is a bit inscrutable and i found myself walking to the --d st or -th st stations for more direct access the to the line that goes uptown. btw -- notwithstanding the reputation of the locals they were quite helpful in deciphering the subway system. if youre a walker manhatten is flat and the soho chinatown little italy and tribeca neighborhoods are an easy walk south and as mentioned above the hotel is on the north edge of the east village. similarly the empire state building madison square garden and herald square (think macy is thanksgiving day parade) are a pretty easy walk north. i also walked to times square and rockefeller center (to the north) and the financial district (to the south) but next time will likely take the subway or a cab.',happy
id41363,' we arrived in the middle of the night after a delayed flight from houston. it was very easy to find and the distance to the subways was just a couple of blocks. we liked the design of the hotel rooms yobot. the room was small but we have recently traveled to japan and experienced small rooms there so we were comfortable here too. everything was efficiently laid out and the space was utilized well. we found the bed comfortable but it also helped we were exhausted and fell right asleep! the yobot was fun to use.',happy
id41364,' for -- days and nights the staff made me feel as at home as i have ever felt on a business trip; they were friendly professional and proactive (it seems to be a prerequisite to be a really nice human being in order to work here). the room was always immaculate. the breakfast was good and filling. for military travelers....given the proximity of the highway my commute to the east side of biggs army airfield took less time than my colleagues that stayed on post.',happy
id41365,' my college age daughter and i recently spent three nights here over her spring break. the hotel had been recommended to us by friends and we wholeheartedly agree with their glowing endorsements! we had a tower room double (queen beds) which was very roomy and well appointed. this gave us access to the tower club which we thoroughly enjoyed (except for the hike to get there.) we had a delicious breakfast there each day and also went over in the evening and enjoyed drinks and dessert. i say we went over because that is exactly what you had to do and that is go from the tower over to the other building where the tower club actually was! that was really my only major complaint about this hotel--a bit of an odd setup. from our room on the --th floor we could access it by going down to the -th floor where the spa was get off the elevator and into another set of elevators and up to the tower club from there. why they dont build a new tower club on top of the actual tower i dont know. but that wasnt enough to take away from the overall positives of the hotel. the location of the palace was excellent we thought at the corner of madison and --th; very central to everything. just enough out of the action to be quiet but close enough to walk just about anywhere we wanted to go or to the subway. rockefeller center was just a couple of blocks away. we walked to central park to fifth avenue to the pier at --th st. to catch the water taxi one day down to grand central station and of course to times square multiple times. you get the idea! as far as room appointments go it was very nice. very comfy beds nice flatscreen tv plenty of desk room. there a large closet with a full length mirror safe ironing board and iron robes etc. the bathroom was roomy particularly by big city standards and the shower was good and there was a makeup mirror. i do wish we had had an in room coffee pot. the only place to get coffee was at the tower club which was quite a hike as ive described. i could have asked for a coffee maker to be brought to our room and on hindsight i wish i would have. i need my coffee while im getting ready! was going to ask for one upon arrival but the bellman sort of talked me out of it when he delivered our bags to the room saying i would have to pay for the coffee and he recommended just utilizing the tower club. that was before i realized how far it was. only other complaint i have about the room is that there were not enough plugs. there was seriously nowhere to plug the iron in without unplugging a lamp or something. then there were all of our electronic devices as well. we had a beautiful view of st. patrick is cathedral. the hotel sent up a delicious complimentary chocolate mousse cake for my daughter as we were celebrating her --st birthday! what a nice gesture! all in all i highly recommend staying here if you get the chance!',happy
id41366,' pleasant staff good clean room. location - isolated - really need a car although the hotel do lay on a free shuttle service however you really need to stay in the centre of memphis to fully appreciate the bars-music which carries on until -am. although opposite gracelands the hotel is situated behind a row of shops and surrounded by an rv park. very little to do locally in the evening - no restaurant in the hotel nor much within walking distance. next time wed stay in memphis for the convenience of bars-restaurants. only really for die hard elvis fans.',not_happy
id41367,' phillie is just as expensive as any other major city & this location in their central city neighborhood along with reasonable rates make this bw good enough. front desk staff courteous & attentive. plenty of free parking in the back private lot. sorely needs an updating (halls are in various shades of lavender) but rooms are clean & quiet. dont know if i could handle more than - or - nights here but it is a stone is throw from the museums and a quick drive or cab to south phillie italian market and downtown.',not_happy
id41368,' we stayed at the rouge over the weekend. this is a very nice hotel. pros: - we had a good-sized family suite (room ---) which featured a separate area for the kids. the kid is room had a bunk bed and an x-box (games are available for free at the front desk). our - boys were very excited about this. - simple modern decor was very nice. - quiet location - there are a number of restaurants coffee shops and stores two blocks east on --th street. cons: - parking is $-- a day plus another $-- in taxes. that is $-- a day for parking. way too expensive! - service in the bar was pretty slow primarily due to it being understaffed. we ordered drinks saturday night and waited about -- or -- minutes before we had to remind the bartender of our order. - no fan in the bathroom made sharing the facilities unpleasant. - im sure many people are that this is a dog friendly hotel but it is not so fun when there is a dog fight in the lobby. overall we enjoy the kimpton hotels and have stayed in - of them in dc. we will probably try another one when we return.',happy
id41369,' very nice clean and comfortable room. had everything i needed. went above and beyond to make sure the - areas needing addressed were taken care of. called - times following up that i was satisfied. ask for an even number room to get away from interstate -- noise. no on site restaurant but had a shuttle to take you to nearby eateries. parking was very tight and filled up every night except sunday. there was a very good selection for breakfast.',happy
id41370,' i only write reviews on occasion but i felt that our latest travel experience was so special that i had to share it with all who read tripadvisor. we stayed at the revere hotel over the -th of july holiday and as seasoned travelers to boston for the -th i have to say this is one of if not the best experience we have ever had. the recent renovation of the property (once a radison i believe) is first class. our room and the entire hotel for that matter was very comfortable and clean. the balcony view was incredible. the best part of our experience by far was the interaction with the staff. i have never encountered such a friendly professional staff anywhere. without exception each employee we dealt with was incredible. valets (aj) bell staff guest services (michelle) concierge (john) and restaurant staff (mohammad?) were all perfect. i dont know who does the hiring or what criteria they use but keep it up...it is definitely working. the only drawback would be the cost of parking ($--??nt). this is not excessive for boston but be prepared. i highly recommend a stay at the revere. you will not be disappointed. we cant wait to return!',happy
id41371,' stayed here during a weekend visit to see my son at villanova law. our room overlooked logan square (which is actually a circle!). beautiful view of fountain parkway church. nice balcony to sit out in (no furniture provided we pulled out table chairs. very spacious room kitchenette area large living room separate bedroom. just enough for a weekend stay. the complementary breakfast was fine if you dont mind a crowd. held in a fridays restaurant attached to the hotel variety was fine buffet with eggs made to order. plenty of fresh fruit coffee juice. cereals hot and cold. breads pastries. really everything you could need but the crowd was more than i could handle that early in the morning i suggest a walk about to find a little cafe. valet parking was efficient. the hotel is in the round- literally. the central foyer has three elevators. each floor opens into a circular foyer with all hotel room doors off of there. a little too much to drink and you could get disoriented! everything else about the hotel was comfortable.',happy
id41372,' excellent staff and very friendly. rooms recently re-decorated..........housekeeping staff friendly ....pool area well maintained........great food.....desk staff very willing to give assistance',happy
id41373,' this is a small older hotel with kitchens or microwave-refridgerator and continental breakfast. we stayed in the beach house and it is miami beach designed. the pluses; big king size bed big room large bathroom with double size shower and jacuzzi tub. the place is dated and it shows. it was clean. the breakfast is just lots of carbohydrates and some fruit juice; some fruit or yogurt would have been nice. you make your own coffee in the room. the pillows were large and foamy. location location. this place is in a safe neighborhood with free parking. it is next to balboa park and the hillcrest neighborhood where you can find every type of restaurant whole foods ralphs pharmacies etc. parking is free but you have to find it on the street. the room was quiet!!! the room had an old window heater-ac unit that ran-off all the time. the linens are dated. this is like staying at grandmas without grandma walking in.',not_happy
id41374,' we stayed at the millenium u.n. plaza during the easter weekend. this hotel has a very uneven quality. the hotel is located off the beaten path which is a good and a bad thing. the grand central subway station is a good -- minutes walk away. it is located very near the united nations of course and there are numerous u.n. foreign missions or consulates in the area. it is a very secure and quiet area not very commercial either. the service from the staff is excellent but i found the cleaning service a bit lazy in the corners... tip: if you come by car dont use the valet service at $-- a day but park on --th street there is an appartment building with parking spaces for $--.-- per day. the amenities in the rooms are somewhat nonexistant: no bathrobe no slippers no razor or toothbrushes only tiny soapbars and microscopic shampoo bottles. the tv set was very old early-nineties looking. disapointing. the mattress was also uncomfortable and the bedsheets did not include a contour sheet (with the elastic fit) which i found very surprising. we kept trying not to end up directly sleeping on the mattress surface... the best features of this hotel are the view (northeast east and southeast depending on the room) and the health club which comprises a sauna and a pool with a panoramic view towards the east (queens brooklyn) and the south (midtown and downtown manhattan). hope this review helps you. this is a good hotel but it has a few weaknesses that are quite surprising considering the advertising image.',not_happy
id41375,' great hotel and great value. the service staff is very accomodating and provides a great experience. the lounge and dining area are top notch. the breakfast and dinners provided were always very good. room was spacious and more then adequate for my needs. overall a great place to stay!',happy
id41376,' stayed - nights arriving thursday nov. -- ----. room overlooked the ocean and was very clean. had king size bed sofa table-desk and chair t.v. small fridge and microwave. bathroom was nice with plenty of big white towels. we enjoyed sitting out on the balcony for the wonderful view and sometimes to people watch. try for a second or third floor room. hotel would not guarantee but noted our request. check in time was - pm and check out time is -- am. hotel has secure free gated parking in the basement. hotel provides continental breakfast that includes cereal bagels breads muffins pastries milk juices coffee and tea. free coffee tea and juice available all day. hotel provides towels for pool or beach use. grocery store and starbucks nearby as well as plenty of other shops and eating places. reason for checking -* instead of -* was that the hotel did not provide cream cheese for the bagels which my husband prefers. however there was plenty of butter pats and jam preserves. yes we will return.',happy
id41377,' this is my second experience in a kimpton hotel (the first was in may at the washington dc palomar). both experiences were outstanding and reasonably priced. this time i stayed with my family (- of us) in a room with two queen beds. good but had it just been my wife and i we would have chosen the suite with king size bed and spa--upgraded to one in washington dc and it was fantastic. the philadelphia palomar is new leed certified environmentally conscious and nicely appointed. the location (--th and sansom a few blocks from city hall) was quiet and convenient to restaurants reading market and shopping. the staff was simply outstanding--helpful friendly and made us feel as though they knew us well. the lobby art and room decors were tasteful and interesting. a nice touch was the unlimited coffee and tea and newspaper selection in the lobby in the morning and the complimentary wine hour every afternoon. afterwards on one evening we went to square ---- restaurant in the palomar for hors doeuvres more wine and a great meal (we put together a number of the excellent appetizers for our family meal). service was terrific but not fawning. i will enthusiastically recommend this hotel to my friends and colleagues. oh and check out the pet floor! we saw a huge mastiff in the lobby that was a guest in the hotel--great policy but somehow i dont think they would welcome our flock of sheep.',happy
id41378,' great place to spend the night or week. service was phenominal never had any problems. the staff was always willing to increase the enjoyment of your stay. location is great if you want to grab somthing to eat right next to and across the street is a tacobell-pizza hut golden coral whataburger. best hotel in housten!!!',happy
id41379,' beautifully remodeled hotel. (- months) rooms are a little smaller but so clean & modern!!! really enjoyed being in old town chicago & walking to many places. free bike rental with unique helmets. staff was very friendly & helpful. also had valet parking. they are putting in a new rooftop garden & bar. great place!!!!!!',happy
id41380,' this is a charming historic building in a great location in the gaslamp quarter walking distance to many restaurants bars and attractions. the staff were friendly and helpful. cons: rooms are small with no enclosed closet; the vanity is outside the bathroom & the shower would not accomodate a larger than average person - so dont drop the soap! the elevators are a bit difficult to maneuver as you pull the door open then slide the cage door to enter; this might prove difficult for some especially if you are also maneuvering bags.',happy
id41381,' stayed at business meeting there. close to the --th street bars and restaurants attached to convention center. rooms nice and clean. staff very helpful. i would be to return. lobby bar is good enough size to be able to use as meeting place for groups or night caps.',happy
id41382,' just love the location of this hotel because i can walk to any terminal at lax in under -- mins. shuttles are a pain at lax regardless of the hotel. i have stayed here many times over the years without any problems. renovations have slowly sweep over most of the property leaving refreshed rooms perfect for layovers. housekeeping could do a bit better in the details (cleaner windows for watching the planes on the runway) but otherwise everything was fine. get a room as high up as you can for some special views of the area (as special as la could offer anyway lol) good value if priced under $-- a night.',happy
id41383,' ive enjoyed staying at kimpton hotels over the years because of their boutique feel and welcoming atmosphere. i also appreciate the wine hours and the coffee in the lobby in the morning. i often eat in the attached restaurants which the chain makes an effort to create a destination restaurant. the hotel vintage park did not disappoint. the location is good and the front desk staff are very helpful. the room was comfortable and i appreciate the ability to get different pillows easily. having a bathrobe in the room is wonderful especially for women traveling for business and trying to keep baggage light. housekeeping did a good job and the room was clean and fully stocked with amenities. the il tulio restaurant was also good for dinner.',happy
id41384,' spent one night at this hotel and enjoyed it. the location is very convenient to everything. service is excellent. we left our bags with the hotel the following day as we were exploring the city after checkout. they had no problem with this and made it very easy and convenient. the only downside -- paper thin walls. i dont normally complain about noise but you will be able to hear your neighbors. this was compounded by a very loud group next door. i have to commend the staff as we complained. they got the group next to quiet down immediately. not sure how they did so but it was much appreciated. take earplugs with you especially if bothered by city noises. even -- stories up youll be able to hear the street noise. the rooms are very comfortable. nicely decorated. all in all a good stay for the money. i wouldnt pay the $--- rate given the thin walls. but at $--- it was well worth it.',happy
id41385,' planning for a busy - night trip to new york our objective for lodging was affordable acessible (especially to a subway) safe and clean. the comfort inn actually matched all of these requirements. after booking through choicehotels[-] and having a tough time finding reviews on this place tripadvisor is reviews and photos proved to give us the peace of mind that the hotel would be ok. recently acquired by choice - comfort inn it is obvious that the company is doing lots of rennovations on the property. the lobby referenced several times in prior reviews has indeed been rennovated and looks rather nice. the dining area where the complimentary breakfast is served is badly in need of updating. however as expected theyre tackling the most obvious and common areas first. staff was curteous and helpful. all spoke good english. the room was tiny! our best guess is maybe --x--. for our stay we had - people so the room was equipped with a double bed and twin. opening the main door to the room found us hitting the twin bed everytime. wall air conditioning kept the room cool. the room had been remodeled with nice crown molding new carpet and wallpaper. the bedding was cheap and by no way held up to the new luxury standard of heavenly bed etc. but we all slept soundly every night. we heard absolutely no noise once in the room. the location was amazing. across the street from a lovely park. next door to jayzee is night club -----. about - blocks from the --rd street subway station. walking distance (a bit of a hike) to times square. right near the flat iron building. - drug stores around the corner other general shopping nearby too. travellers to nyc have to remember that affordable rooms in the heart of manhattan will not be like the suburban hotel standards were all accustomed to. keeping in mind that rooms likely built in the -- is and -- is are small and old youre probably not going to find much of a better deal than the comfort inn on --th street.',not_happy
id41386,' two long blocks to the subway. service is good but the property is old and sort of off the beaten path. it is like -.- big blocks then north or south four short blocks to a subway line. only there one night and it was fine. other people have mentioned that the neighborhood isnt so great and that is true but it is definitely safe in my estimation - just not so picturesque. got this on priceline for a decent price so i was fine with it.',not_happy
id41387,' the hotel exceeded our expectations! it is elegant and green. no chemicals no perfumes--i breathed easy the whole visit. the staff members were also exceptionally gracious. the location is also very good half a block from the chinatown gate and just a few blocks walk from anything you want to do in downtown sf or the bart or the bus if you want to go farther. we recommend it!',happy
id41388,' the hotel is not in beale street but we did not want it it to be. we were in memphis to visit graceland sun studio and the freedom museum. the free shuttle made beale street very accessible. our driver was very knowledgeable and funny. the hotel staff were friendly and helpful. the room was comfortable there was a bath and we had a great nights sleep. what more could you ask for ?',happy
id41389,' i love the mark hopkins! my boyfriend and i have stayed there several times and we always enjoy our stay. we have stayed at the mark twice in december and we always get great rates because of the low season usually for around $---. the concierge is super helpful with everything from upgrading us to making reservations for dinner to holding a birthday cake in the hotel kitchen for us. the deluxe king rooms are absolutely huge and the beds are really comfortable. also sunday brunch at top of the mark cannot be beat!',happy
id41390,' okay...i read the previous reviews and thought this would be a good hotel for a family on a budget. i wish that i would have spent more money. first thing to consider is that there is no free breakfast which i knew but paying for breakfast every morning adds up and breakfast at the hotel is not cheap. there have been rave reviews about the breakfast on property but i found it average and overpriced. we went to the local denny is which was better and less expensive. bottom line is factor in the price of breakfast when making your decision on which hotel to stay at if you are on a budget. so check-in went well. we checked in at about ----pm and were the only ones in there and were treated nicely. went to the room and found that it had a wired smell. probably because it was old and outdated. the chairs were so stained and filthy that if they were in my house they would have been placed in the trash years ago. the television was small and old the and the bathroom had no ventilation. the linens seemed to be clean and the housekeeping service was good. something that was hard to get past was the filthy carpets! we have two little kids who like to roll around and play on the floor and it was gross. no joke if you walked around barefoot and stood in the bathtub there would be black...i mean black footprints. i also saw the biggest bug on the floor and it crawled beneath the bed before i could get it. it seriously looked like something in an alien movie. it was - inches long and fast didnt tell my wife or she would have freaked out. kids love the pool but this pool was cold and tasted like salt water. we went once and i could not handle a second try. there were some sketchy patrons at the hotel. hate to say it but i would not be surprised if more than a few drug deals occurred there during our stay. the location was not bad. it was right off of the highway and seemed to be a safe location near many other hotels. there is a general store about a mile away to buy some food if you want but there is no place in the room to keep the food cold. so in closing if all i said would not bother you then stay there. i do plan on going to san diego again but i promise you that i will not stay there again. i will gladly pay the extra money to stay at a nicer and cleaner place. i was surprised by how much a hotel can effect your perception of a city and your vacation even if your only sleeping there.',not_happy
id41391,' first off this hotel has one of the friendliest and courteous staff that i have ever encountered. this is an aspect of this hotel that truely stands out. it is clear that management has placed a high priority on their customer service. we were attending the paul mccartney concert at wrigley field and were looking for a hotel with a convenient location and one that would be reasonably priced. the best western river north proved to be just that. the subway (red line) is approximately a - minute easy walk from the hotel and the commute on the subway to wrigley is less than -- minutes. the one night rate that we paid at this hotel was very reasonable in comparison with downtown chicago hotel prices. the free parking was quite an advantage considering the cost of parking at other hotels in or out of the city and the parking attendant was friendly and helpful. there is plenty of eating establishments within walking distance of the hotel. mcdonalds is just a few steps away as is the hard rock and rainforest cafes. michigan ave is an approximately -- minute walk with every imaginable place to eat there and along ohio street. we found our room to be comfortable spacious enough for two clean and had everything we needed. yes the rooms are a little dated and the ac is a bit noisy. but we didnt find that either detracted from the fine accomodations nor would cause us to hesitate in the least to recommend this hotel.',happy
id41392,' my husband and i stayed here on a weekend trip to visit relatives and friends. we were looking forward to a nice weekend together and we do visit the houston area often. we like to stay near the galleria for the location to shopping and easy access to our relatives. we chose the hilton because it was around the corner from the galleria and we are hilton honors members and have stayed at hiltons before. we noticed many other hotels along the street next to the garden inn (homewood suites staybridge suites courtyard marriott etc.) and a very nice apartment complex across the street. however next to the hilton was a weekly rated very sketchy looking hotel-apartment building? we checked in at around --:-- am on saturday morning and parked in the side parking area by the swimming pool. there were only a few spaces available on the sides of the hotel but there was a - story parking garage located behind the hotel for guests to park in. we unloaded our luggage on a cart and turned around to close the doors to our suburban and a lady approached us asking for spare change so she could get something to eat! we didnt think too much of that and went into our room which had a view of the parking garage behind the hotel (lovely). the room was fine with a fluffy bed refrigerator microwave sofa desk etc.-standard hotel room furniture. i could hear the people talking in the room next to us when i was in the bathroom though. we spent saturday shopping and visiting with relatives and got back to the hotel around -:-- that night. we had to park on the second story of the parking garage because the first floor was full. we noticed a security guard walking around the side of the hotel when we drove in to park but he wasnt patrolling the garage and he looked like he might be texting on his phone because something was in his hand that he was fooling with. the parking garage has no covered attachment to the hotel or gated access for you to get in. anyone can drive or walk in or up the ramps. there was a chair at the front of the garage that looked like someone was supposed to sit in and let you in but we never saw anyone ever in the chair the entire time we were there. sunday morning we spent the day at our relatives house and came back later that afternoon to change clothes and meet friends for dinner at their house. when we returned later that evening around --:-- my husband noticed that the car door handle on the driver is side had a hole pushed through it like someone tried to get into it with a screwdriver! we searched the car and noticed that our gps which was in a case behind the driver is seat under an umbrella was gone as well as a portable tire pump! we were only parked at the hotel and our relatives and friends homes so it had to have happened at the hotel! we went to the front desk and they told us that the manager was not there but they would tell him in the morning to speak with us. we checked out the next morning at around --:-- and asked to talk with the manager (who never contacted us). we were told that he wasnt in so someone tried to get the general manager to speak with us. the general manager came out george attie to speak with us and he was only apologetic. we asked about security cameras in the garage and he said that they didnt have any-just a guard who doesnt even go in the garage apparently! we asked for a report from the security guard so we could give it to our insurance company and george just gave us his card and another apology! i mentioned the sketchy lady that approached us for change upon checking in and he said that the area was very affluent . george also told us that thieves look for things like that in cars and that is why the remove all valuables sign is in the parking garage. only my valuables were under a seat and not even visible in a dark garage with tinted car windows! someone was breaking in my car no matter what and george didnt seem to care! i will never stay at this hotel again and this hotel is a poor excuse to be named a hilton. i dont think it even matters that you are a hilton honors guest either! i cant believe that if they know there is crime in this area of houston and apparently they do due to the signs in the parking garage that they dont provide their guests with better parking conditions. the best part yet is that when i looked at my bill after i left in anger i was charged each day for parking!! there are many other hotels to stay in in this area better than this one so i suggest that you find one and take your valuables with you!',not_happy
id41393,' located right on the wharf. close to so many attractions. the rooms are very creative borderline eclectic. of course san fran has some amazing hotels but its hard to beat the personal attention and the friendliness of a kimpto hotel. try the clam chowder at the restaurant!',happy
id41394,' only stayed the night for sight seeing with my best friend. as you walk up the stairs please watch your step or you might trip over on that extra step inside the corridor. :s room was dirty under my friend is bed we found piles of chewed up sunflower seeds clearly the cleaning lady is lazy and doesnt use the vacuum cleaner for arriving paying guests. toilet is situated smack bam close to the wall feels like you have to sit at an angle to go to the toilet. never again that is for sure.',not_happy
id41395,' i am a platinimun holiday inn (priority club) member so i used some points to start a vacation stay in san antonio--i thought cs might be a decent step up from a hi express--boy was i wrong! got in late at night and was put in a very small smelly smokey and dingy room. my wife refused to stay here so at --pm we were out looking for a hotel--ended up at a marriott down the street. i thought that being associated with the hi name was a hedge against flophouses but my advice is stay away from cs hotels--at least in san antonio.',not_happy
id41396,' high-tech rooms almost as comfortable as the four seasons across the street at half the price (through an expedia package). however service although earnest isnt as professional or competent -- front-end valet and bell staff could be better trained and knowledgeable about hotel and city. was expecting personal butler as at the nyc location but not offered here. convenient access to freeways; adjacent to sfmoma and within walking distance of union square. comfortable beds. spacious exquisite bathrooms with large separate limestone shower but only a single sink. bathroom tv didnt work. closet in deluxe king room was -- inches wide -- smallest ive ever seen. both electronic keycards failed twice during a ---day stay and had to be re-issued. beautiful well-maintained modern public spaces. elevator first-floor lobby heavily scented thrice daily with what smells like bulgari green tea perfume.',happy
id41397,' we were visiting this time for a praise-liturgical dance at the houston comets game. the staff was so helpful and very attentive to the needs that we had at that time. the kids loved everything about it and want to go back just to stay there. we all had so much fun and the manager there is sure to go above and beyond to make your stay extra special. on behalf of women on fire for god (----) we thank them highly!!!!!! minister kahala bolton director',happy
id41398,' the lobby is so big and fancy and the doormen front desk staff everyone is so friendly. our room was not very spacious but so clean and full of amenities. the bathroom was gorgeous! i liked the location and everything about this hotel. we did not eat here as we were visiting relatives but it looked good. they gave our kids omni kids bags with activities and treats inside. it was expensive but we had been busy traveling internationally and wanted to be spoiled back in the us.',happy
id41399,' good staff room clean and comfortable ( a little noisy due to being on the service road of the gulf freeway). very convenient to the airport. would stay there again.',happy
id41400,' i have worked with eric valencia at the trump soho a handful of times now. i cannot say enough nice things about this young gentlemen. he is a true professional and always willing to bend over backwards to make any accommodations i may need. we only stay at the trump soho when in ny due to eric. keep up the good work my friend you are a real asset to the company!',happy
id41401,' my wife and i stayed at the hotel for four nights. we had some trouble finding the place with all the crazy streets that comprise boston but were very with the place once we settled in. the hotel is conveniently located reasonably near the state and aquarium stops on the subway line (which is the best way to get around in boston) faneuil hall marketplace government center and the boston aquarium (excellent and well worth the trip). if the weather is reasonable it is also within a nice walk of boston common boston garden (make way for ducklings) and upscale shopping on newberry and boylston streets. our room was very comfortable in the nicely refurbished ---- is art deco building. the hotel had an excellent small restaurant with a fine buffet breakfast - free to hilton gold members. the hotel staff were uniformly attentive and pleasant. we enjoyed several nearby restaurants: sakurabana (japanese of course) black rose (irish pub) legal seafoods (nearest is at long wharf) in addition to many eating options at faneuil hall. i would happily return to this location.',happy
id41402,' nestled in the heart of new york the excelsior hotel is a great value. it is right across the street from central park and museum of natural history. the staff are a bit cold but hey... cant ask for everything. this hotel is great: a ten minute walk to broadway (shopping and dining) and a ----- minute subway trip to other major city attractions. nice place to stay while in new york!',happy
id41403,' after all the remarkable reviews on trip advisor we decided to stay at the omni when we visited san francisco for the weekend. the good news was fast check in unbelievable friendly and efficient staff cookies in the lobby and a convenient location. also the room was spacious clean and the windows open a little for fresh air. the bad news was the room and bathroom were very depressing and in much need of a facelift. the furniture was very old and the fabrics looked worn and outdated. even the towels were threadbare and needed replacing. fortunately they have started a renovation.',not_happy
id41404,' better still have room for me. pretty much the best business hotel in the loop. well appointed comfortable modern a-v hookups. food is good if maybe too predictable and narrow. bathrooms are great. lots of storage. helpful service wasnt ever intrusive. if they made any errors they corrected them gracefully. i wont be going anywhere else and im in town every other week.',happy
id41405,' this is a great place to meet casually for business. my wife and i met with our real estate broker in the lobby every morning before going out for the day and we did the paperwork for the offers there as well. tv channels were pretty extensive and they even had bbc america. good fast wi-fi also allowed me to upload an -mb presentation to a colleague in just a few minutes. breakfast had hot texas-shaped waffles juice yogurt muffins toast hard boiled eggs apples cereal and more. if you didnt want to eat inside you can sit outside in their nice courtyard as long as you dont mind the occasional cig. smoke from other guests. the staff was friendly and efficient and we had a nice stay. the parking lot has a few shady spots if you need to leave your car during a hot day but overnight the birds sleeping in those same trees left their calling cards all over our car.the only negatives were that it looked like the bathroom was not ---% cleaned as there were a couple of small hairs in the shower and the freezer was removed from the refrigerator but those certainly arent dealbreakers and id stay there again.',happy
id41406,' was there for a two-day meeting and did not enjoy my stay for several reasons. first is the location. forget about it being in philadelphia. it is as remote from downtown as geographically possible. city line avenue itself is the boundary where greater philadelphia stops. the other side of the street from the hotel is not phili anymore! their statement on their website that it is minutes from the sites and attractions of historic downtown philadelphia pa and just a short drive from --th street amtrak station and the philadelphia intl airport is false advertising… well unless you consider that few minutes away means at least -- mns from downtown. short drive to the phili airport? maybe unless you happen to take a commercial hotel shuttle there. folks in my conference who did had to endure a -h tour of the downtown city hotels before getting to their destination! best take a cab and pay the extra $--! the website also states that it is recognized as one of the most luxurious and exquisite hotels offering unmatched elegance and impeccable service in philadelphia pa . i wonder who recognized that? a few folks from a deaf dumb and blind convention? this place is just one step above an average run of the mill motel. rooms are standard fare for any hotel and well below the usual standard for a hilton. don’t even get me started about their so called gym! check-in was disorganized and lengthy. the staff was busier convincing folks to use the self check-in machines than helping people actually check in! if you dont have a car or willing to fork out for cabs forget it. nothing within walking distance except for a subway. if you are willing to walk downhill for --mns you can reach a wendy and some other mediocre chain restaurants. dont forget you have to walk back uphill! i tried their polo lounge on one rainy day and was extremely disappointed. yes it quickly got packed but my party was there first and placed their order promptly. i waited for --mns for my phili cheesesteak only to find out they forgot my order! when i finally got it -- mns later- taken away from another poor soul i am sure- the sandwich was overcooked and the fries soggy! other members in my party did not suffer as much but no one was satisfied. we unanimously decided to leave no tip whatsoever! i would avoid this hotel unless you are forced to attend a meeting there. then keep the above in mind!',not_happy
id41407,' tried priceline asking for a four star hotel in or near downtown la -- and got the room for the requested $----night. that is the good part. the hotel is tired confusing and food and parking are very expensive. the room is tiny windows dont open and our request for non-smoking was ignored as the room clearly had smoke odors... certainly not deserving of four stars.. view is okay mostly buildings though you can do better elsewhere. traffic noise is constant which is a bit annoying to people used to quiet nights.',not_happy
id41408,' cozy hotel near kennedy center and foggy bottom metro stop. room was spacious with sitting area.. nice bar on lobby floor.',happy
id41409,' i was at the hard rock hotel celebrating my --st birthday and the hotel and the whole trip was amazing! i loved that it was close to everything and we had a great view from our balcony!! i highly recommend staying here! we got a queen suite and it was a decent sized room.. enough room for - of us to pregame before hitting the town!',happy
id41410,' we booked on line with the hotel the experience was efficient effortless and without problem. we arrived very early and they had noted our request for an early check in but could not accomodate us as the hotel was full the night before fair enough so we went out to get some breakfast at a local diner even though they offered us the breakfast at the hotel. after a very long day shopping and with jet lag lingering we finally checked in and i thought the room was wonderful. we were on a high floor the room was spacious and spotless. i also thought it was very well decorated. to be honest i could not fault our stay there the service was superb in every regard the breakfast was great for a quick bite before heading out and the cheese and wine a nice touch although we never were there to enjoy it. we had decided to try the sofitel for the second part of the vacation over new years eve and i thought i was splurging out on a special treat i wish i had saved the $$ is and stayed at the giraffe. i would not hesitate to reccomend this hotel to anyone who doesnt feel they need to be in times square.',happy
id41411,' pros: location is fabulous. walking distance to the market space needle malls shopping etc. neat offers incl. $--night if you waive cleaning service (cant be used at the bar). rooms are pretty basic but very clean. offered some sweet views of the city. gave us free snacks when we were having a drink in the lobby (little things count)! great value since we got this as a mystery hotel from hotwire and i think it worked out to $----night. cons: free wifi only offered in lobby. kind of lame when youre on the --st floor like i was. a small coffee from starbucks apparently goes for $- if you order from the rest. $-- for large (not kidding-starbucks is around the corner).',not_happy
id41412,' first the good bits: nice shower nice location the bed is comfortable. unfortunately that is where it stops for me. $--- a night for a queen bed in a small room with an adjoining door and no option but to listen to your neighbors every move is not great value in my view. i could get that at a $-- motel. i stayed - nights and asked every night to be moved and each time i asked i had to start the explanation again there was zero continuity with the staff. (helpful hint put it into the notes field on my reservation so it is available for the next member of staff). over - nights they couldnt manage to find me another room granted they were fully booked but over - nights with people checking in-out each day an alternative should have been possible. im starwood platinum and so spend a lot of time in luxury collection properties this hotel does not make the grade. lot is of technology but it doesnt work. the lights turned off every -- minutes by themselves but the most frustrating thing was constantly losing the wireless signal. i used multiple devices but the outcome was the same the signal dropped every -- minutes and you had to cycle wireless off-on and try to pick up the signal again really frustrating. the staff are polite but you get the impression it is because theyve been told to be not because they are serious about providing great service. it is also about being effective in my experience lots of talk but zero action.',not_happy
id41413,' we booked through trailfindersthen having read some negative reviews on this website felt apprehensive on our arrival. the front desk staff were helpful and frindly from the startwe were advised of night roadworks on madison ave and given a room at back of hotelno view but a great nighys sleepeven with the window open. yes our twin room was a little on the small side but as you would expect in new yorkand the bathroom made up for thisclean modern with a great shower. bedding and towels were changed dailynot great for the environment but great for guests. we had a - nights stay and the hotels location was great for walking to all major sightstheres a very good diner within a - minute walk from the hotel which was open all day. we splured on a meal at the river cafeunder the brooklyn bridgevery expensive but worth it for the view back acrss to themanhatten skylinealso worth visiting is the tenement museum on the lower east side. do research before you go and check broadway shows at broadwayboxoffice.com for discoutswe saw joan rivers a a small caberet cluband the iridium club is great for live jazz. theres so much to seebe prepared to walk to get the best out of the cityalthough the open top buses are good value at aout $-- for a -- hour pass for all - loops. icant wait to go back and would definatly stay at the hotel jolly madison again.',not_happy
id41414,' i honestly chose this hotel because of the great rate i got $--- a nite. we went over the -th of july holiday and it was a great location. we were close to soco (south congress) and first st..we are foodies and go to austin to chow down!! it was also a quick -- minute drive to the hill country and all their great bbq and wineries. room was clean spacious nice pool and free parking!',happy
id41415,' just back from a week-long stay at the affinia dumont in nyc - it is a family oriented hotel right in the middle of manhatten which is rare in nyc - everything worked and it is a clean very well run hotel. you can tell it is good as everything clicks into action when you need it. the star of the show is david the concierge on the front desk - a walking talking encyclopedia of all things new york - he tailor-made our trips out each day and they were spot on ! affinia dumont is our hotel in nyc ! :)',happy
id41416,' ... and hopefully not our last. nicely located friendly management and cute little rooms. this time we got a suite so there was a little extra space. the only complaint this time was having to go down one floor to get the morning breakfast items but they were still tasty. all in all a nice warm cozy little hotel.',happy
id41417,' we really liked this hotel. at check-in we were greeted by a friendly clerk who was very helpful with directions to shopping and restaurants. our suite was clean and spacious – much bigger than the suites at other embassy suites that we’ve stayed at – with a very nice modern décor. there was a sink and vanity in the bedroom as well as in the bathroom. the atrium was very pretty with floor to ceiling windows overlooking the pool a pond with goldfish and a waterfall. the fitness room had a few treadmills an exercise bike and free weights. the business center had two computers and a printer which was handy for printing out boarding passes. breakfast was complimentary and served in the atrium. the woman who cooked the hot items gave me two pancakes that were almost as big as the dish that they were on. the hotel is within walking distance of the biltmore shopping center which had shops and restaurants. we enjoyed our stay at this hotel and would definitely recommend it.',happy
id41418,' my new home in san francisco. construction was complete by my arrival and the combination of warm retro chic cozy is a perfect pairing for the city. the checking is open and friendly with individual check in at large tables. fireplace huge living rooms grace the lobby with spa music playing in the background the rooms a retro colors of golden sand and brown put together in a very sleek configuration. love the vibe location and service',happy
id41419,' i am a marriott platinum person and had two free nights this weekend for my neice is fort worth wedding. from start to finish my husband and i were treated like royalty. our room overlooked the lights of downtown the valet service was prompt and vadalia is sunday brunch was delicious.',happy
id41420,' our family of four stayed - nights at this lovely hotel on our return from hawaii earlier this week. i must say the hotel is location is excellent as we had easy access to outstanding shopping china town & fisherman is wharf. our purpose was to visit wine country and felt the omni is location gave us great access not only to a quick trip to wine country but to some great san francisco sights. the service was superb as all were very friendly & accomodating. our room was beautiful and very comfortable. i would highly recommend this hotel to anyone and look forward to another stay at this first class omni!',happy
id41421,' once you figure out what is around you this hotel is a great location. good free parking and large room. the hotel is very tired but it was clean and bed very comfortable. the price was great for location as we were on a trip driving through san fran on the ---. easy to find and easy to access the golden gate. we loved the variety of restaurants cafes and great healthy grocery store close by.',happy
id41422,' we first enjoyed the grand hyatt dfw during a - hour layover. the cocktail bar was an oasis of calm comfort greart service drinks and food. going home we missed our connecting flight and were standed at dfw at --.--pm. it was such a relief to be able to walk up to the gh after a stressful afternoon of flight delays and missed connections. the room was stunning - integrated electronic contols for lights curtains air cond - very impressive. a full room service meal at --pm was also very welcome. the bathroom is amazing - huge lots of marble more electronic controls. determined not to miss our rescheduled flight we checked in - hrs early and had a finbal dinner at gh. it was also excellent. we left thinking that we were very lucky to be standed at the grand hyatt - everything was impeccible and it is a destination in its own right.',happy
id41423,' i felt home that there was a brasilian at check in; great service and she help us around. hotel is beautiful and cool!',happy
id41424,' beds really comfortable. location good and close to bus stops. only downfall is they have limited hotel parking but there is overnight parking on the street. breakfast is basic - cereal muffins croissants coffee tea juice & milk. our room was outside the garbage bins which did have a bad smell when we stepped outside our room but no bad smell in room.',happy
id41425,' my wife and i have just returned from a - day stay at the astor on the park. we found it very comfortable clean and excellent value for money. the staff were helpful and friendly. at the time of booking we asked for and got a room overlooking central park. the room was fine far from luxury but more than adequate. although the hotel is quite a way uptown it is very accesible by subway the station is just - blocks away. but we mainly used the bus m-- that stopped right outside the hotel and takes you to the heart of mid-town manhattan. a weekly ticket for unlimited use on buses and subway costs just $--. a cab from times square to the hotel costs $--. we actually enjoyed being a bit further away from the tourist areas. it felt more like staying in the real new york. some parts of the surrounding area arent that hot but these are easily avoided. there is also plenty around the hotel worth seeing. columbia university the cathedral of st john the divine and morningside park are a short walk away. also if youre a seinfeld fan you will want to visit tom is restaurant which is near columbia university on broadway about -- minutes walk from the hotel. of course you can also visit it if youre not a seinfeld fan and enjoy the excellent value food! the down points to the hotel were; - blocked toilet (fairly common based on other reviews. my tip to avoid this is um to flush regulalry little and often!!! - over hot central heating (despite it being minus -- outside)! but just put the aircon on to deal with that. - the whole hotel could do with re-carpetting. - make sure you dont do as my wife did and use the local call number when phoning from the room using the very cheap phone cards. use the freephone number. on some phone cards this is not that clear. we had to pay a $-- bill on checking out because of that. all in all though considering the rate for this hotel it was a great stay. we would go back again.',happy
id41426,' no more than scarey disgastingbad service and unfriendly staff. spider webs on the window i got depression from this hotel before my usmle exam....very narrow dark rooms it is not a hotel ...it is a prison the worest internet service i have ever seen.',not_happy
id41427,' i stayed here for - nights while attending the austin film festival. and i cant really complain about anything. the rooms were spacious clean and i had a really comfortable king size bed. in the downstairs lobby there was a starbucks as well as a tgif which you could get through room service if you so wanted. the lobby also had two free internet terminals although these were usually busy. directly outside the hotel was a bus stop so you could jump on the free dillo shuttle bus. the only drawback to the hotel was that they had no food vending machines which can be a problem when you want a snack in downtown austin after -pm and the two covenience stores are closed. otherwise it was a very pleasant stay. if you have a bit more cash to throw around i would maybe suggest the driskill hotel. the bar alone in that place is worth it. but i highly recommend the radisson.',happy
id41428,' im picky and this hotel was fabulous. for the price service ameneties and location you cant go wrong. booked this at lastminutetravel.com (formerly site --) as a last minute romantic getaway from dc w-out our kids. for --- bucks i got round trip shuttle service from dc on good flights and two nights at the muse. was a little nervous since we usually stay at ritz carlton four seasons waldorf astoria you get the idea. well . . . . the renovated rooms look exactly like the website and have new comfy beds flat screen tvs ipod docs etc. bathroom is typical marble similar to other high end hotels -- loccitane toilettries. rooms are very big for nyc -- nicer than waldorf and others. staff is very top notch service oriented. now they have recently had some sort of liquor license problem which restricted liquor to the very back bar (instead of the lobby and restaurant -- i heard it was an issue with the distance from the church across the street). now instead of just saying hour is now in the back bar for one hour they give you - coupons per room for wine good from - until --. they were so apologetic that we couldnt drink in the lobby that theyd give anyone extra coupons who asked. it was silly. the wine was $-- + dollars a glass and they poured generously. location says theatre district but -th ave is just a short stroll -- we walked everywhere w- the exception of the upper east side and the airport. cannot say enough about this place -- okay no pool small exercise facility -- and yes a bit of construction in the back of the hotel which we never heard since we requested a front room --- what a deal. as a former reviewer said --- start spreading the muse! i cannot wait to go back and my husband is now two days later staying in a sister kimpton hotel for business. we are converts.',happy
id41429,' in this case the details make the difference. in my rather garishly decorated room there was a cigarette burn on the comforter and a stain on the couch. there were watermarks and stains on the desk and ugh -- lots of crumbs on the coffeetable (between the glass top and the metal frame). the coffee maker was placed across the room from the nearest outlet. there was a very long wait to check in and a grumpy busy (although at least one was taking a long personal call) staff. attempting to call another room in the hotel the front desk staffperson picked up the phone and greeted me by first name. housekeeping decided to knock on my door at -:-- a.m. ??? finally while the quality of the breakfast was average the service was terrible. it was a chore to have coffee refilled. of course gratuity was automatically added to the bill so there was no reason for the staff to be concerned. walking into the lobby it looks quite nice at first until you look closer an the frayed carpet and banged up furniture. this was an overpriced hotel that keeps itself in business through convention-goers that have no choice. i will not return. if you do stay here save some money and take the train directly from the airport.',not_happy
id41430,' my daughter and i stayed here for two nights (-------) for her birthday celebration at american girl place. the hotel is only - blocks from agp-watertower so it is an easy walk. i booked on the marriott website for an amazing price of $----night. we stayed in room ---- which is a corner room with a queen size bed. there are two walls of windows which have great views. the only downside to the room is the hospital route is on st. clair so we heard ambulances all night long that earplugs couldnt drown out. the pool is also on the --th floor which makes it nice if you have a young one that loves to spend hours swimming. there is a starbucks in the lobby and dunkin donuts across the street. there is a restaurant viand in the lobby but it was closed during our stay. i would recommend the hotel for it is value and excellent location.',happy
id41431,' just your average business hotel. more modern than the westin gaslamp which is only - blocks away. internet in the room costs $ parking costs $ but the bar offers free wifi and coincidentally has a pretty good happy hour. walls in the room are thin.... could clearly hear the guy in the next room talking on his cell phone and he was not yelling or anything.',not_happy
id41432,' we stayed at the farmers daughter for - nights december. the rooms were decorated super cute and quirky which we loved. the people at the front desk were amazing i cannot praise them highly enough. they were so helpful wheather it being ordering taxis or restaurant ideas out of the tourist traps. it was my birthday and they recommended a beautiful restaurant in malibu to go for dinner called moonshadows it was an amazing evening. we ate breakfast in tart a couple of mornings which was delicious. the fact you have the grove and the farmers market across the street plenty of great shops and food there also. also the warm cider and cookies at front desk made it feel like home.',happy
id41433,' great place to stay. central in san fran clean rooms friendly staff. highly recommended.',happy
id41434,' it is been a long time since ive stayed in such a friendly hotel and it makes it all the more pleasurable when you realise how central this hotel is in manhattan. from the warm welcome i received from the three attentive doorman to the charming pati at the bar and stephanie at reception and everyone in between they all made a genuine effort to welcome me and it is obvious that they are all proud of the hotel as well they should be. id highly recommend staying here although as yet the restart and rooftop bar have not opened and therefore there is no room service yet. the room was very well appointed comfortable and a great movie selection. one last thing to give you a sense of the place.... while walking back from breakfast holding a hot drink in each hand... the doorman.. who is at least - and a half foot and of a sizeable stature.. literally sprinted down to the elevator to offer to push the button for me.... it is that kind of place. i look forward to my next stay.',happy
id41435,' i read some reviews and was a little nervous about staying there but it turned out to be much better than i expected. they were out of queen beds so they upgraded me to king size room at no extra charge. i was sure where to eat and staff referred me to good indian restaurant in the area unfortanately i missed lunch and did not want to wait around until dinner. they provided information for bus service to get to the mission district (info wasnt exactly correct but they were very willing to provide assistance) for your info take the -- bus which stops on geary and van ness and runs up mission blvd. the room was clean they change the towels and made bed everyday. i believe you experience my depend somewhat on your attitude and the luck of the draw in room and staff. i would certainly stay there again',happy
id41436,' arrived at the st james early and were allowed straight to our room before -pm. hotel has - lifts which were fine. the room was non smoking which we had booked very clean room with good wardrobe very comfortable bed tv with remote control and clean new bathroom with working shower. good supply of hot water at all times. room was cleaned daily also daily supply of clean towels and room was also warm. the only negative was the radiator which was a bit noisy at times. hotel was next door to - great deli is which were both fantastic. the location of this hotel is amazing-within walking distance of bryant park broadway central stationrockefellar centre to name just a few. we felt very safe walking around and especially back to the hotel the hotel staff always checked who we were before walking up to our room. we also left our shopping in the room daily and it was all safe. we would definately stay here again cant wait to book in next christmas!',happy
id41437,' there are some serious issues with this place. but let is start with the positives: it is in a good location in central nyc within walking distance of broadway-time square. most of the staff (excluding the restaurant) are helpful. the gym is ok if a bit on the small side. other than that i found the benjamin to be disappointingly below par. upon arrival my bags were seized by a porter without my knowledge which meant the inevitable tip was payable in order to avoid offence (sorry to us readers im english and spell offence with a c ) being caused. if hed taken the bags to my room i wouldnt have minded. check-in was delayed because none of the rooms were ready even though it was past -pm. the room itself was tiny and had a lousy view despite the fact that i had asked for a large room. they did change my room the following day. there are only - lifts sorry: elevators for a -- story building so you have to wait ages to move around the building. it is supposed to be a non-smoking hotel but the --th floor where i was reeked of cigarette smoke. the internet is expensive although free in the lobby. i was charged $- for what i assumed was a complimentary (and very small) bottle of water next to the bed. the restaurant (the national) is too crowded with tables so close together that personal space is non-existent. the restaurant staff were disinterested and didnt listen to me. i asked for eggs benedict without sauerkraut and got eggs benedict with sauerkraut. i sent it back. instead of making it again they removed (most of) the sauerkraut and returned it by which time it was cold and disgusting (and still had shreds of sauerkraut in it). i wont be staying there again. the waldorf astoria is just around the corner and is better value for money in my opinion even though it is a little past its prime.',not_happy
id41438,' i stayed in the clift for a couple of nights on a business trip. the hotel is well located in the city being around -- minutes from the airport and not much more than a -- minute taxi ride to the extremes of everywhere else. the hotel is not well signposted on the street so it does give a nice impression of being a cool place. when i arrived the bar was absolutely buzzing. i thought it would take ages to get a beer but the staff were friendly and efficient and within a couple on minutes i was drinking a cool anchor steam which was well deserved after my -- hours of flying. the check in was swift and baggage brought to the room very promptly. the room itself was a resonable size and i had in inside room given to me which i guess would be quiter than a room facing geary street which is quite busy with traffic. the room itself is quite trendy looking but it is really a facade of new paint over old fixtures and fitting same applied to the bathroom. nothing wrong with it it is just this is a hotel that has been repainted rather than fully renovated.',happy
id41439,' this is my second time that ive booked at this hotel and i was still not disappointed. it is pretty hard to be disappointed for a well-priced hotel with free parking (parking can be --$ a day in nyc). the thing is is that you need to be a quad occ. to make it a good price. a would say that the hotel is basic and nothing was not good. i went to this hotel maybe - years ago and got a room that was with an entry outside (the room of the door was outside the main building around the outside pool which makes the hotel look like a motel sort of. that room was a little damp and older but maybe since then they done renovations. i even shipped a parcel to the hotel and they received it (at first the person from security didnt remember receiving it but then confirmed the name of the person who had signed for it and then remembered...). you also need to book at this hotel in advance and with its --hr cancellation policy it is worth booking in advance and just cancelling if youre not leaving to ny finally. last minute bookings at this hotel must be impossible. i always book directly on their website and get the best rate. this hotel is literally --- blocks from times square and maybe a block from the bus terminal. i couldnt ask for better for the same price. to finish i think it would of costed us the same price to stay in a hostel further so you really get the best price for a greatly located hotel in ny. nothing luxurious but the basic (anyways do you stay in ny for the hotel or to be in the city?!!) oh and there is a -eleven and a duane right a block away!',happy
id41440,' dont get me wrong the palace is impressive the downtown location is impressive the lobby is elegant and lush with its red carpet and ornate chandeliers- its only when you get to the rooms that the disappointment kicks in. staid unimaginative and a little bit grubby if im being honest. the bathroom was small with off white sink and plastic bathtub dubious grouting. the toilet flush broke the first time i used it which i think summed it all up. no free tea or coffees in the room (on our road trip we had these in all our other hotelrooms even the cheaper ones- and come on you do call yourself a palace) internet free in the lobby!!?! but not in the room - so if i needed to use my laptop had to sit down with everyone else in the foyer yes i could have paid $--.-- but why should non-paying guests get to use it and not me. so not to end on a low the fitness centre and indoor pool were great. the palace is good for those just wanting to dumping your bags in the room and spending the day exploring the wonderful city of san francisco and making the most of the hotels location.',not_happy
id41441,' we have frequented numerous hotels in the manhattan area. the hilton never disappoints. the prices were a little steep. that aside they were very attentive to our needs during our stay.',happy
id41442,' i booked this hotel for my first-ever trip to ny and it was a perfect choice. the location is great close to all of the major manahattan attractions and an easy walk to times square central park empire state building rockefeller center etc. it is also close to a subway station for everything else. the room was cozy but having traveled often and doing research ahead of time i knew that this would be the case with a lot of hotels in ny unless you pay for upgrades. i was perfectly content since i spent very little time in my room. the people at the front desk we also very helpful and pleasant to talk to. they were always willing to answer questions and very helpful. everyone definitely made my stay very enjoyable.',happy
id41443,' what a great find! we stayed here for - days as we took in the dc sites. we took a train into dc and traveled via metro which worked out great since parking seemed like it would have been a pain. the rooms were nice...we lucked out and had corner rooms which were definitely larger than the others. tempurpedic mattresses were a great touch and the big shower with grear water pressure was a nice change from the standard tiny tub-shower in most hotels.....we loved being close to all the great restaraunts and galleries at dupont circle without being on a main drag. the neighborhood was just beautiful. would definitely recommend highly. wifi was lame though.....',happy
id41444,' we stayed at this hotel for three weeks for a course in college. we were very well received by the general manager (mr. pattel) which was very nice and attentive. the accommodations are good and the rooms have a fridge and a microwave and coffeemaker. the bed is very good the bathroom has a bath heating and air conditioning. all the rooms have a free wifi network. the breakfast is simple but above all made with care. the staff are very courteous and friendly. it is an excellent cost-benefit of course you will not find anywhere else in charlotte. if you search for it then you come to the right place!',happy
id41445,' stayed at the roosevelt for four nights; was slightly concerned at the mixed reviews but am very pleasantly surprised - front-desk staff were great room is large and in good shape. good value for money concierge staff were as good as it gets - christine helped me with a number of issues and is a credit to the hotel. as long as a i can get a reservation i know where ill be staying in nyc in the future.',happy
id41446,' i just want to send a big thank out to the staff at the westin boston waterfront for making our stay a most memorable special experience. it was my husband is birthday and our --th wedding anniversary. the staff made us feel special and treated us as if they were truly pleased for us. we were comfortable and felt welcome. we even stayed in the accommodating restaurant relaxing while nibbling on our buffet breakfast. we will remember our stay with fond memories and would just like to recognize the staff for making it so special.',happy
id41447,' i enjoyed my recent business trip to the baltimore city region. the pier - was chosen as the conference site. i had visited the harbor before and never knew that the hotel was at such a great location. from the moment i checked in to the the moment i checked out i was truly impressed. the front desk staff was so courteous and helpful about local destinations. the facilities were excellent for the business conference. the decor was very chic and modern. the room was much bigger than i expected. the view from my room of the harbor was beautiful! my room was very clean. thanks to the cleaning staff. overall i would return to this hotel for business or personal travel. i highly recommend pier - for accomodations.',happy
id41448,' what a great hotel right near times square! fabulous service! friendly staff!',happy
id41449,' located next to central station. walking distance to park ave. -th ave. times square rockefeller center...etc. the room is completely renovated except the carpet is a bit sticky. i love the contemporary headboard décor. comfy bedding! great price for a - stars hotel. service quality definitely not deserving - stars; i would rate them - stars for service. doorman do not greet to customer. bell desk’s service was poor. the front desk’s service was average (don’t feel welcome). other than the service the facility vs. $$$ is well worth it.',happy
id41450,' were visiting our son who lives in washington we were able to walk to his apartment as well as restaurants in adams morgan and dupont circle. very convenient location large clean room helpful friendly staff great value. we arrived late and were very tired and thristy desk manager found us cold bottles of water while we were checking in. if you look hard enough you should be able to find street parking within a few blocks and save on the valet.',happy
id41451,' my boyfriend and i stayed at the millenium hilton for the weekend to celebrate valentine is and our experience was great. we stayed on the --nd floor and the view was amazing and very romantic. the staff was very polite and prompt. although the area is busy during the daytime when we took a walk in the evening it was very quite and pleasent. the plasma tv was a nice touch and the bed was very comfortable. we were very pleased during our stay!',happy
id41452,' sorry to say i did not enjoy my stay at your hotel. first i was put into a smoking room when i had asked for non-smoking then the next room that was given to me had big bed bugs which was very uncomfortble. however i was given another room my stay there was not good.',not_happy
id41453,' good hotel great tourist location! near all fisherman is wharf attractions and convenient to city muni (transit) system. dont expect bay views! restaurant prices high but many nearby alternatives.',happy
id41454,' overview: i recently booked a stay at this hotel during it is opening week. i am a business traveler and frequently rate hotels. being that it is a new hotel i was eager to see what it had to offer. location: the location is in the heart of the theater district right off times square. countless famous restaurants and theaters showing the latest hot ticket stage productions are just steps outside of the front door. getting a taxi or taking the subway is easy any time of day. checkin: the friendly staff members there were very helpful and accommodating at check-in. i arrived a bit early but they allowed me to sit in the lobby and use their free wi-fi. once my room was ready the check-in process was swift and easy. getting to your room: there is one elevator that transports guests to their rooms. the elevator was clean and moved at a steady pace. there was one incident where the elevator was down but they worked to quickly remedy the situation the same night. the room: the room i stayed in was a corner room and it was spacious. the decor was very modern with a queen sized bed mounted flatscreen tv on the wall coffee maker desk tall closet-cabinet iron ironing board tall mirror mounted on the wall and individually controlled ac-heat and carpeted floor. the bathroom has a nice shower head with great water pressure and multiple spray settings to give you anything from a massaging shower to a regular rain shower. there is a tub in the bathroom as well with smooth tile floors and a granite sink top. the best part is that there is free high speed wi-fi throughout the hotel. amenities: the lobby has a separate dining area for the free continental breakfast with a flatscreen tv. there is also a computer with an internet connection and printer available for guests to use next to the front desk. the ice machine for all guests is located in the basement.',happy
id41455,' right in the heart of seattle downtown area. easy access to all the major attractions. clean room comfortable bed and nice view of the city. stayed one night before the cruise - will come back again.',happy
id41456,' we just exhibited at this hotel for a recent conference and needed to order electric for our --x-- booth. the cost for electric was triple the cost we pay at most hotels and trade shows. the rate is charged daily versus duration of the conference. so there could be other added charges for hotel amenities. fyi read the fine print.',not_happy
id41457,' i used to stay in this hotel several years ago. it was terrible at that time too. now it is worst. first of all we asked for a different room from beginingthe one they gave us was really small and the a-c unit was making noice. very bad smell like mildew... or so. the second room was bigger but more problems. same kind a smell especialy in the bathroom- mildew smell and smell from the next door bathroom each time whem they used the toilet. very poor bathroom ventilation. the a-c unit was not cooling enough. the carpet was like sea waves and old.it needs to be replace. old furniture and in poor condition. the bed sheet had holes on it and it was nor replaced in one week. the pillows were small and old and only two. the lamp was not working in the room. the shower head was spraying water allover the bathroom. the towels where old and coarse. very poor lighting in the bathroom.the room was not cleaned properly every day. there is no signs on the floor with the room numbers to direct you to your room. very poor lighting in the hallway. i will never stay in this hotel ever.',not_happy
id41458,' hotel is in excellent location. very short walk to union square and to powell street where the tram takes you up and down san fran. bars and restaurants within walking distance also. only downside is that as you walk south of hotel the area becomes more and more rough. late at night the streets near it can get kinda rough.',happy
id41459,' posting under woodfin as i could not find hyatt place san diego-sorrento mesa we purposely picked an area north of san diego so that we could drive to areas both south and north of the hotel. it is about half way between san diego and carlsbad. the hotel is tucked in the middle of a high tech industrial park; the majority of the hotel is clientele would be young high tech professionals however there were plenty of families visiting too. the room was spacious with full kitchen living room with sofabed and a king bed in a separate room. breakfast was very good. the omelet station was by far the best as it was always made to order. food was freshly made in the kitchen. the pool is not heated and is outdoors. we were upgraded upon arrival to the fourth floor. we had to swipe our room key in the elevator in order to gain access to that floor. we enjoyed our stay',happy
id41460,' a lovely old and large hotel with good facilities. we stayed mid july ---- and were ungraded to a nice room with views over the nearby square. although the hotel is over a --- years old the room was well decorated and furnished to a high standard and it was very comfortable. it has everything we needed including a good a-c system that was quiet. slept like a log. the reception was excellent and the bars and staff are to a high standard. the hotel is at top of nob hill so by definition if you want to go anywhere you are going downhill. cable cars however run outside and there is a taxi rank outside. not a lot of bars - restaurants nearby but get yourself down to fishermen is wharf for all the choice you need. this is a good place to stay for a few days. one thing - avoid the tonga bar. this is like butlins in uk in the -- is with awful decor & sound effects.',happy
id41461,' the only good thing i can say about this hotel was its location. the service was unfriendly there were no tea-coffee making facilities in the room - only a machine in the lobby that charged $- for anything other than black coffee. and the machine was turned off at night so only hot water and tea bags were available. i wanted tea with milk but was told there was no milk. there was a fridge behind the counter - how hard would it be to have some milk available? the sheets and towels were wafer-thin as were the walls. i had read on trip advisor that this was a quaint older style hotel - we thought it was more like a youth hostel.',not_happy
id41462,' i cannot say enough good things about this hotel! it was brand spanking new and the room looked like a - star hotel easily! everything was top-notch with plenty of extras! it was sparkly clean also. the kids loved that the indoor pool was open -- hours! for the money i think we got a fantastic deal and everyone was very nice. oh yes the biscuits and sausage gravy were yummy!!!! thanks for everything. we will be back!',happy
id41463,' stayed here for two nights. the hotel i beautiful. full of history. service is great front desk was very helpful. the fitness center was good. did not try any of the restaurants in the hotel but they seemed good. the only thing i missed was a outdoor swimming pool. the hotel has free wifi a plus in a hotel in this class. had some problemes with the hot water it was hot but not as ot as i like it old pluming??',happy
id41464,' stayed - night for $-- (priceline) in oct ---- due to delayed flight we landed @ lax ~-am pst and got to hotel room ~-am +new renovated rooms in entire hotel now clean +nice sofa couch in the room +walkable to e-z rent-a-car lot (which i got my rental car from) +we stayed up high and back of hotel no aircraft noise -no free wi-fi (you do have option to pay for - - -- --+ hours)..but even when i tried to pay for - hours it didnt work at all. luckily i found a very weak wi-fi to use a bit',happy
id41465,' i booked this hotel after seeing a special rate online. connected to boston logan by a skybridge this hotel is incredibly convenient to access from the airport and is a short (---- minute) taxi ride to downtown boston. as a student this hotel is among the nicest i have ever stayed at. the rooms have a standard feel to them but everything appears brand new including a large flat-screen television. the airplanes were only barely audible when standing next to the window; otherwise noise outside of the room could not be heard. would have liked to use the pool but a strict policy on having sandals prevented that! it seemed to be a nice facility however and there was a large exercise room near the lobby as well. for my price there was no breakfast included; however it appeared that there would have been quite the selection. overall a great stay with no complaints!',happy
id41466,' $-- to have two cups of tea delivered to the room! what a joke! loads of people in the lobby going out to starbucks etc to get coffee why cant they just pout a kettle in the room? their business model is wrong to charge this the food in maze was good in the evenings and the breakfasts are excellent. service is ok at the restaruants but the conceige were fantastic nothing was too much trouble to help and advise places to eat. tim was very helpful and gave good advise. for a steak we recommend quality meats a great steak restaurant with fabulous steaks & lamb and ribs etc .... back to the hotel - yes its ok - it was covered in scaffolding but we heard no noise. top tip - ask for a room on the top floors as the lower floors have no light or views! very convenient though.... ----',not_happy
id41467,' had booked and paid for a - night stay in this hotel several months in advance after checking out all the reviews and deciding it best suited our requirements for a central location with separate bedroom and kitchen. arrived after a long flight from london with - children to be greeted at check-in with the words im afraid we dont have a room for you. they had bumped me to a hotel -- mins away that was neither a suite hotel nor had complimentary breakfast or dinner claiming it was comparable. my plaintive cries and the patent tiredness of my children were to no avail until a lovely lady called jennifer appeared to say they were indeed full but would pay for a cab to the other hotel and i could return for breakfast the next morning and check in. so i very reluctantly gave in and reloaded us all into a cab waited while the doorman haggled over the fare and went to the four points hotel (very friendly staff!). when we returned bright and early next morning we breakfasted and were checked in on our return that afternoon. the hotel suite was excellent spacious with - large tv is and well equipped kitchen. however breakfast most mornings was very crowded due to a large school party. location was excellent however and enabled us to walk to all the sights we wanted. the staff seemed a little over-worked but the room and the location almost made up for the fact that our supposedly secure re-confirmed and paid for room wasnt actually available when we arrived.',not_happy
id41468,' it was the cheapest option and boy did you see it. i dont mean this negatively but it is the truth. the room was a king bed. the closet could not open because the nightstand was in the way. lighting was dim but acceptable. bathroom had cracked paint and a loose showerhead. included a fridge which was nice. they had an ice machine but no bucket. vending machines help. great location as mentioned. i mean for the price what do you expect one of the cheapest places to stay in nyc. i recommend for that. not a place to take a nice date or anything haha.',happy
id41469,' upon our arrival at the hotel we were rudely greeted by the person at the front desk. we were also early and checked our bags at the desk which seemed to cause a problem. we returned later to a much nicer person at the front desk and the concierge was friendly. walking into the room was the worse...there were flies and hair on the clean bathroom towels. it was sooo gross!! it was like the maid did a quick job so she could go home. the bed was uncomfortable and i had the worse night sleep. it reminded me of a hostel in europe and was not worth the price we paid. never going back',not_happy
id41470,' stayed here years ago and visited again since it is near my sons home. other downtown hotels booked for elvis week. rooms are a bit small but clean. main issue is parking- it is a quagmire. we checked in at - pm thursday night and couldnt drop our bags so we self parked and carried them ourselves- a -- minute hike. only stay here if you dont bring a car otherwise stay somewhere nearby and just visit and enjoy the lobby bar ducks ect.',not_happy
id41471,' we visited philly for a couple of days in may. this hotel was a great location. very close to train station. nice staff great rooms. the beds were extreamly comfy. it was also very clean.',happy
id41472,' i read some not-so great reviews but got a great deal on priceline auction so i was kind of stuck with it and a little nervous. we got there and the hotel was beautiful in a wonderful location with lots of action! our room was super cute (small) but perfect for us. very clean and trendy. i had no issues at the hotel everyone was really nice and helpful! id definitely stay here again for the rate i got!',happy
id41473,' we checked in for one night before flying to ny. it was a very busy hotel with people everywhere and a couple of conference going on. we chose this hotel for it is close proximity to la airport and free shuttle. the shuttle was frequent and easy to find the stop out the front of the airport. we booked the night prior so as could get into our room at -am which was a good idea because they were full. at first we were given a room key to an occupied room which was a bit annoying. then we went back down to the front desk and the computers crashed so the whole check-in process was not great but had i not been so tired after flying from australia with - little kids it wouldnt have worried me. our room overlooked the runway and the windows were exceptionally soundproofed. very comfortable beds. the other puzzling thing was the shuttle back to the airport pick up point was moved from out the fron to the side of the building but there were no signs to indicate the change which was confusing. i found the buffet breakfast to be expensive. $-- for - adults and - children incl tax and tip.',happy
id41474,' this hotel when newer and under prior management was a true luxury hotel and always a pleasant experience. under intercontinental is management it is reached the point of needing a limited renovation: scraped finish on doors and furniture is noticeable in spots and the --s-era four seasons-type decor is at least a decade out of date (purple lights on a curtain behind the check-in desk and in other spots add only an odd cosmetic effect). but reasonable prices (a night for $---) sizable and quiet rooms great views and a superb breakfast are sufficient compensation. it is probably the most reliable calmest and conveniently located hotel on the west side (ten minutes from beverly hills westwood or the santa monica freeway).',happy
id41475,' my husband and i spent a lovely get away few days at the lombardy. in all respects it was a delightful experience. the room was small but very pleasant staff accommodating and helpful location perfect for sightseeing and dining. we have always enjoyed smaller boutique hotels and would rate this one among the nicest.',happy
id41476,' i have stayed here twice but will never return. i live in nyc and decided to stay a few days between apartments since the price was reasonable. the gentleman who checked me in was very cool and upgraded me for free to a suite when i had paid for a room. the next day the reception called to demand i leave my room although i had extended. i tried to give her my confirmation number on the phone but she insisted i come downstairs with all of my things and talk to her in person. as i said i was between apts so i had - heavy suitcases. i asked if a bellhop could meet me there to help they refused. after waiting in line for an hour a woman named natasha at the reception went out of her way to insult me and refuse any help at all. security meanwhile locked me out of the hotel room. eventually they opened my room back up moved my luggage to the smaller room and i stayed the remainder of my time. there was never an apology for their rudeness thanks for my money or anything. the second time i stayed there was this week. my sister went to the hotel before me with my credit card. we have the same last name. again an hour long line. they refused to check her in since the reservation was in my name. i called the hotel called hotels.com tried to reason with them. they were very rude and uncooperative. after a headache and a half they eventually let her check in as if it were a favor.',not_happy
id41477,' fashion -- lived up to the high expectations that the other travellers from tripadvisor set for me! we stayed for - nights and loved everything about it. everything was in walking distance and there were lots of food spots close by! for a quick food grab chipotle (a fantastic mexican eatery) was right on the corner and the hotel was about a -- minute walk from times square where you can eat anything! the hotel itself was very trendy loved the free wifi and the room was exceptionally clean every night. they even left cards to let you know what the weather would be the next day which was a nice added touch. as well everyone was willing to help you out no matter what the question was....especially lynda at the front desk! she is amazing and definitely goes the extra mile!! by far she is the best person youll meet at this hotel and she definitely deserves a raise!!! this hotel was an excellent value for money and i would stay there again in a heartbeat!',happy
id41478,' stayed at the liberty station homewood suites - days in early dec ---- on a mixed business-family trip (- adults - teenage kids). the hotel is located in a pleasant area (condos-navy base-close to the airport) which appeared safe. several restaurants within walking distance. plenty of free parking. ---- minutes from the freeway depending on traffic. the hotel is newer. free internet was great. hotel seems popular with families. a suite type hotel is the way to go when traveling with the family more elbow room. we chose the two room suite which was plenty of room for my two teenagers. it had a small kitchen which can come in handy but we ate out most of the time. the free daily breakfasts are simple but very convenient. the complimentary weekday (m-thur) dinners are better suited for families with children under the age of - very basic. rooms were comfortable and clean. front desk staff was nice and helpful. i would definitely return for another family stay.',happy
id41479,' booked this room through priceline and was happily surprised. room was a little smaller than i expected but the hotel was built in the --th century cant expect too much. food was good and an excellent value. staff was very helpful. only negative was a fire alarm in middle of the night. would stay again.',happy
id41480,' this was by far the best customer service experience i have had in a long time - from omra making my reservation to front desk woman at -am when i arrived to extremely helpful concierge to wake up call service to check out - everything was wonderful and everyone was so helpful and pleasant. beautiful room with comfy king size bed large bathroom great shower water pressure :) view of the water just an overall great experience. you should definitely stay here!',happy
id41481,' my wife & i were enjoying a trip to the austin hill country and were looking forward to our stay at barton creek resort while attending a charity golf tournament. certainly the course was beautiful and the resort appeared to be well run clean & well organized. however upon waking up one morning in our room with a very swollen eyelid & red eye i became quite concerned to say the least. i assumed i had sunburn from being out on the golf course all day but after arriving home with continued swelling i visited my ophthalmologist. he immediately diagnosed a parasite infection. the doctor said it was probably contracted through unclean pillows linens-towels etc. he prescribed medication & cleaning materials designed to eliminate this problem. i contacted bcr right away to notify them of this issue. i expected a thank you a quick apology & offer of assistance. i got none of these things. instead the manager simply stated that they were not going to take any responsibility for my problem at all. i was dumbfounded-- this is the type of response i would have expected from a cheap roadside motel-- certainly not from a renowned golf resort. i have reported this parasite issue to the bbb of austin and the texas department of state health services.',not_happy
id41482,' the location next to the alamo is great and the staff was nice. the hotel itself does have a historic feel but definitely needs updating. we had a suite on the third floor. i had high hopes for stretching out on the couch and reading a book but it was way too uncomfortable. while the furniture may be authentic to the period of the hotel it was super stiff with a wooden back and arms and totally uninviting. the two chairs were also small and uncomfortable. there were two televisions in the suite but neither one of them was flat screen or could be angled at all. the channel selection was limited and there was no microwave or refrigerator. there also was no plastic dirty clothes bag in the closet--ive never been to a hotel that didnt have them. the bedding was also kind of yucky. the sheet was clean and the waffle weave blanket was a good weight but had several large holes. the bedspread had a blood stain (or something the same color as blood) on it and we never felt comfortable using it. there were no other blankets. the worst part of the stay was by far the parking. we refused to pay $-- a day for parking--not including the cost of tips each time we needed our car or dropped it off. we were there three days. parking down the street saved us more than $-- (the lot was $- a day or each time you left your car) but it also cost us a ton of time each trip to go get the car or walk back from the lot. i would much rather stay in a b&b next time where my car is just downstairs parked for free breakfast is included and the linens are clean. :)',not_happy
id41483,' i had told my husband earier in the day that priceline was a funny thing....some hotels treat you terrific - others frown on your discount stay . unfortunately this hotel is a huge frowner. when i checked in my original room had no window - only a door with a fabric covering that overlooked a cement wall. i did ask to be moved and they did oblige...but my new room was on the street and incredibly noisy. know that if you hope youll luck into a riverfront room - they offer you one upon check-in for a $-- per day upgrade as i booked via a third party . i also had issues with the hot water and when i called and asked if anyone else had reported a problem i was told no one else has had an issue ...which yes answered my question but didnt fix my lack of hot water. i last stayed at the mokara (formerly watermark) and loved every second. just because this is a sister omni property dont be fooled into thinking it is anywhere near the class and service...after all i was a third class guest.',not_happy
id41484,' stay at the loews in hollywood oct - to the -th after coming of a cruise the location is perfect right in the heart of hollywood great for restaurants and shopping.the service we recieved was excellent any thing you asked for was no problem from where to go or if you needed any thing. the rooms are very clean and large with very clean bathrooms.the hotel is getting a face lift as this was originally the rennassance the hotel restaurant was good but a little pricey.lots of choices in the area try mels diner for lunch or breakfast good food and not to bad for price the pool was a pleasant surprise as it was heated great for swimming when the weather gets a little cooler.when booking get a room on a higher level with view of the hollywood sign .only snag to our stay was the four oclock check in we arrived at --: -- and had to wait to -:-- for our room.if i stay in hollywood again i would defiantly stay at the loews hollywood',happy
id41485,' we stayed here for - days during our honeymoon and it is a great hotel!! - star all the way and for the price it felt like we should have spent double what we did. bed was very comfortable and cozy. everything was very very clean. it is in a great location easy walking distance to alot of landmarks and things to do and see just a couple blocks from copley square! super friendly staff very helpfull! the resteraunt downstairs (stanhope grill) was top notch we had a fantastic meal there one of the nights. they even threw in a bottle of champagne and some truffles when they found out it was our honeymoon so that was a great icing on the cake! overall we had a wonderful stay here and i would highly recommend staying here when your in boston! it doesnt get any better than this for a hotel in downtown boston you will not find anything nicer for the price!! a++++++ we will definatly stay here again next time we are in boston!',happy
id41486,' i am here with my son for our first trip to new york. we chose this hotel as it is one of the few to have twin beds. our room is big spacious and clean and comfortable. we have a room to the rear on the --th floor of the north tower so the view over the city skyline is spectacular. staff are friendly and helpful. the location is great-central being close to columbus circle and central park. they even filmed an episode of law and order here the other day. the lobby area and the bar are very nice. my -- year old son was able to sit with me and have a soft drink. i would definitely come here again so long as i could get one of the higher up rooms with the fabulous views. very nice hotel',happy
id41487,' i stayed here for a night in a room on the --th floor and was very pleased with my overall experience. right when i arrived at the hotel i was greeted by the very friendly staff. the check-in process was a breeze and i had my room key in no time. the room was very pleasant to walk into and i was surprised by how spacious it was. there was a good sized flat screen tv refrigerator and iron in the room. the bed was very comfortable and made it easy to fall asleep. the a-c unit was perfect in terms of noise as it was very quiet and definitely won’t keep a light sleeper up. the bathroom had plenty of space and could easily accommodate multiple people if necessary. i didn’t buy the internet package because it was fairly pricy per day. i found it interesting that they were still able to get away with charging for internet usage as just about every other hotel that i have gone to recently gives you internet access for free. i also tried out the breakfast in the lobby area and was pleased with everything they had to offer. you will not go hungry after eating breakfast at this hotel. overall i was very pleased with my stay at the jw marriott la live but was ultimately disappointed that they don’t offer free internet service.',happy
id41488,' this is a formerly marriott chain hotel so the room size was built to the marriott standard. every room at this property is a suite. this is a very good property for convention groups or family visiting san diego providing excellent values. location: close to the freeway few minutes drive to all major attractions in san diego. lobby: small but efficient. located on the --th floor. staffs were friendly and answered my questions promptly. was given breakfast vouchers and drink vouchers since i was staying at the club level. gym: located on the same floor as lobby. it was bit on the small side but got all the necessary equipments. nice jacuzzi and indoor pool too offering great views of san diego skyline! parking: valet or self available. the parking is quite a challenge there. i highly recommend parking lots located nearby hotels (for fraction of the price). room: all suite configuration. all room sizes are identical. one living room plus a bedroom. have french door to separate the rooms. living room area have full size sofa with pull up bed tv work station with free internet (club floor) and mini bar inside the room. bedroom offers standard sheraton sweet sleeper bed standard sheraton bath amenities. separate tv in the bedroom area too. very clean and i had a good night sleep there. corner room offers slight more room and ask for the room facing south so you have better view of san diego skyline very pretty! overall: excellent value friendly staff great for family & groups. will definitely return!',happy
id41489,' the check in was fast and easy. every staff member i encountered was extremely friendly and polite; from the front desk the housekeeping the security and the maintenance. the entire hotel was spotless.',happy
id41490,' there are many hotel managers who should go stay at this place and see how a hotel should be ran!!! room was excellent service outstanding and very well placed for local shopping etc if i ever go back to boston i will be booking in here!!!!',happy
id41491,' this hotel is beautiful and the design is mind-blowing. but it is not a good hotel for families or children. it is ideal for a group of girls or guys looking to party and have a good time. it is extremely hip and the complimentary car service that they provide to and from the hotel is so convenient. the food from room service is really good and the rooms are beautiful. the only complaint was that for a group of girls the lighting in the bathroom did make the makeup application challenging. but overall we felt that this hotel was wonderful just dont go there with a family and children.',happy
id41492,' called this hotel because it was listed on the preferred list at the r&r. they will not honor the rate listed on the r&r website. my husband left countless messages and finally spoke to the manager elizabeth ming. when we faxed and emailed her a copy of the web page she stated she would honor the price. she took our credit card information and told us she would email us our confirmation. two months countless calls and emails later and....she blew us off and never reserved our room. if you are attending the ---- rock & roll marathon stay somewere else.',not_happy
id41493,' agree with another reviewer that the amenities and quality are not quite what one might expect of a hyatt regency. that being said i spent - days here in october for a conference and was overall quite satisfied with the hotel. my room was clean and quiet staff were friendly bed was comfortable. the view of the river is worth a little extra - it is the main attraction in this area and quite pretty in the morning and late afternoon. also using the gym is free. only downside was the restaurant which was fairly horrible the night i arrived. however i highly recommend chew and cafe nola (at the moca jacksonville).',not_happy
id41494,' the radisson martinique was a great place to call home for - nights. our non-smoking room with - double beds was relatively small very clean and well appointed (there were no folding luggage racks provided for placing suitcases on so the desk was used). the beds were comfortable and the bathroom facilities were fine. for anyone wary of bed bug reports there were no bed bugs in our room!! it was a quiet room on the --th floor facing the interior of the hotel (not a street view). we ate supper in the martinique cafe once and it was very good. convenient hotel location with a subway station just outside a short walk to madison square gardenpenn station and other subway lines and many familiar landmarks nearby such as the empire state building times square and the theater district just a -- minute walk to the north. the hotel is mid-town location made navigating the city very easy on foot or by subway. the hotel doormen were friendly and the front desk staff were very professional and welcoming. complimentary daily newspapers and apples were often available to guests at the main reception desk. great hotel experience good hotel security. we would stay here on another trip and recommend this hotel to others. we saw many airline crews staying here throughout the week...a very good endorsement also.',happy
id41495,' the hotel is tucked into the middle of chicago walking distance to everything we wanted to see. our room was beautiful and spacious and we loved the soakage tub! the staff was attentive without being intrusive. the exercise facility was adequate and a hot tub-spa would have been nice. the terrace bar offered delicious and generous appetizers. would definitely recommend this hotel',happy
id41496,' great everything including price and location. ruby tuesday is adjacent to hotel. -- hour shuttle to phl',happy
id41497,' i stayed in the wellington hotel new york for - nights in november ----. after reading some bad reviews here i was not looking forward to it as much as i would usually. how wrong could i have been. the hotel is in a great location for all the major attractions. central park times square broadway -th avenue etc. it is a clean hotel with all the facilities you need. polite and helpful staff. and a real buzz in reception. we found a great little bar just a block away we also found a lovely little diner where we had our breakfast most mornings. good access to the subway also close by so that was not a problem. all round i really enjoyed my stay at this hotel. the only bad thing i could say was the attitude of one of the bar staff in the adjoining bar. one of our party who is --st birthday it was asked for a manhattan cocktail and his attitude was terrible he scowled and said why are you ordering that just because you are in manhattan . this was unnacceptable.',happy
id41498,' my daughter and i decided to get away from orange county to the heart of the big city. i am a hilton honors member and used my points to pay for the room. when i arrived i could see that the hotel was a tall narrow old brick building that had been tastefully renovated. i had to wheedle the parking structure staff next door because they have a no motorcyles rule but they gave in and found my a quiet dorner of the underground structure to tuck my bike into. they even showed me a secret always-open street door so that i could access my motorcycle easily! as other reviewers have commented the doorman and staff were very pleasant and helpful upon my entering the checkers. i got my key peeked into the small lounge and went up to my room number ---. the room was a bit small but i like cozy room sizes. there is a nice fridge large lcd tv king sized bed armoire desk and ample lighting. i wasnt too worried about the details of the accomodations as my daughter and i planned to eat out do the town (on foot) and enjoy the checker is rooftop pool and spa. by the way to room was spotless and smelled very fresh. we ate dinner that night at the octopus japanese restaurant right across the street from the hotel. it was pricey but the service was very good and the food excellent. after dinner we returned to the checkers made drinks and went up on the roof and jumped in the cool pool and luxuriated as we gazed at the tall buildings surrounding us. we also lazed in the clean spa. we stayed in the rooftop spa about an hour past its closing time then security showed up and asked us very kindly to come back and enjoy the spa tomorrow. overall our stay was very nice.',happy
id41499,' with a privileged location between the -th avenue and broadway is a good option for those who will make tourism. the room is small but clean and comfortable. is a simple hotel for a reasonable price.',happy
id41500,' we stayed at this hotel during the weekend of the marathon. rooms were hard to come by that weekend. we loved the room and found it very clean and comfortable. the hotel staff was friendly and very helpful. we were on the -th floor near the elevator and had no problems with noise. i would definitely stay in this hotel again and would recommend it to others.',happy
id41501,' a great week-long experience began with preston at the front desk a very helpful and friendly gentleman! the hotel lobby and rooms are very nice and clean (get a room with a view over connecticut ave) and fresh coffee in the lobby is always on. parking is safe easy and free and the metro is a block away allowing very convenient travel anywhere throughout the district. numerous resturants and grocery-drug store are a block away. within a few blocks is dupont circle and-or wisconsin ave with many resturants and high-end shopping. rock creek park a great natural area operated by the national park service is a few blocks down military ave. at less than half of hotels deeper into the city and still very convenient to everywhere via the metro ill be back everytime i have business in dc.',happy
id41502,' the staff were excellent--right down to the door men. the location was perfect for us: directly on the river walk but a little removed from the noise. the food in the restaurant was out standing. the clientele was sophisticated. top-notch accomodations. only complaint was the common areas which were cold and too dark for our taste.',happy
id41503,' very nice rooms updated and clean. nice pool area. the property is spread out over a large area do be prepared for a little walk. a bit confusing they way it is set up. pool very nice. room service very limited for kids easy walking to old town',happy
id41504,' we were excited to stay in a boutique hotel by the thomson hotel company and severely disappointed by this overpriced hotel that is not properly maintained. i am a frequent traveller & stay at marriott whenever possible. most important to me is a convenient hotel with clean rooms that are functional. my -st complaint with this hotel is the bar in the lobby that is not cleaned properly. if you arrive at -pm -pm --pm or -am it smelled of beer and cocktails (as though they were spilled on the floor). but the real treat is in the rooms. the room was incredibly small (maybe a little over --- sq ft) and yet it featured a king bed. there was very little room to store luggage and get around the room. then there was this misguided notion of a glass wall for the bathroom facing the room (actually it was pretty much in the room) ... you could exactly see the person in the bathroom & the toilet was right next to the glass wall (that was pleasant!). also the rooms and halls were in need of refurbishment. given the location and price we expected far more. we stayed at the sofitel for the last few days of our trip in new york and had no complaints ... gild hall is very very mediocre and not worth the money.',not_happy
id41505,' we were supposed to stay here two days but loved it so much we stayed an extra night. the hotel is incredible -the food service decoration architecture. the food was so incredible that we ate in the grant grill - times during the - nights i stayed there! the twice-daily maid service was a lovely surprise. easy access to public transportation-the blue ine trolley stopped just outside the back of the hotel and numerous buses were in front. check out the shopping mall across the street-it is so interesting architecturally!',happy
id41506,' great value for a midtown stay. room was as advertised clean comfy and the location is great. close to restaurants shopping etc. we stayed three nights and enjoyed our stay. i would recommend this hotel for the short weekend stay rooms are small but are cozy. if you want a view you need to be specific when you book we ended up with an internal view of some brick walls which wasnt great but you get what you pay for and we got a great rate for our stay and we spent nights in the room so it didnt matter. some have told me that the street noise is bothersome at some nyc hotels so we had no complaints there.',happy
id41507,' we reserved adjoining rooms for my daughter is -th birthday party. after a brief delay getting the - rooms together (the cookies and water were a nice touch for the wait) the rooms were great. if you have kids the pool is awesome!!! at it is deepest it is - feet and has several water features that kids below about -- will love. it is easy to watch the kids in the pool. the rooms worked out perfectly (- --year-old girls). the staff were incredible. the front desk folks got a birthday card for my daughter and slid it under the door. they helped show the parents to the pool where most of them picked up their daughter the next morning. breakfast was easy with great waffles and omelettes. the breakfast package is worth it. i cannot repeat this enough -- the staff are fantastic. definitely will bring the family back here for escapes from home.',happy
id41508,' restored to its original splendor --- bullsh_t. this place is a total toilet. dont waste your money. youd be better off giving your $--- to the street folks and spending the night on the beach.',not_happy
id41509,' i stayed at this hotel for a few days my room was large clean quietbed was comfy and had a fridge. i did not know what to expect with mixed reviews but was pleasantly suprised. as a solo traveler i felt very safe at the hotel and thought it was like any other hie i have stayed in. pool was great right next to the freeway -- min from the beaches but more like -- with traffic. not a lot to eat in the area found this little italian place - min away casa roma great food for take out. breakfast was also pretty good and i usually skip the breakfast.',happy
id41510,' great location hip looking hotel but...very noisy so bring earplugs (you hear outside noise the people above you below you etc...) also the windows are not well sealed so the wind comes in and you just cant seem to get warm. we ordered room service that was to take ----- minutes and showed up -- minutes later. when my daughter was blowdrying her hair the electriciy went out in the room. the best was the people on our floor smoking the mary jane. really?? just not the best family hotel. with all the options you can do much better !',not_happy
id41511,' hosted a meeting of -- at this property the staff is amazing - they have clearly been well schooled in customer care. food was wonderful rooms were comfortable. a beautiful historic property. i would highly recommend.',happy
id41512,' just got back from a two night stay at the cass. this hotel is in a nice location. they have a very nice lobby and a great free breakfast. the room is okay. the bathroom is very very small. there was a closet with a safe and three drawers so you wouldnt be able to fit anything longer than a shirt in it. there were not enough plug ins on the wall to accommodate the cute little lamps they have on the sides of the beds for reading and the lamp and clock so at least a couple of things are not in service. i had to crawl under the bed and unplug one thing to plug in another. no kleenex and the room service attendant knocked on our door at around -am even though we had a privacy please sign on our room. not cool! also they put us in a room which backed to the elevator so if you get one of those asked to be moved. we got this room for $--+ on hotwire which was great for four people and the free breakfast so even though i thought the hotel was just okay id still recommend it.',not_happy
id41513,' my husband and i stayed for just one night at the fairmont as part of a northern california trip. the hotel is beautiful - this is the hotel that inspired the st. gregory in that -- is tv series hotel. i have stayed in fairmonts in many parts of the country and this one is to be noted for its lobby and its history. we were checked in quickly we parked our car for $---day but with in and out privileges. our room was nice we had a view of the grace cathedral but we could not see the bay or downtown. the closet in the room was huge. the bathroom had a window over the toilet that didnt exactly close all of the way so you could hear a hiss of air and the window frame had been painted over many times. they had a bedside clock that wasnt illuminated - it was grey - like a digital watch and as a result when we awakened we had to turn on the light to see what time it was. we had a drink in the lobby (not the tonga room) and that was $-- for one drink for each of us. we walked down to union square for dinner. we also joined the president is club based on the reviews on tripadvisor and that got us free internet. the location was good and it was very quiet in the area. i would recommend this hotel but only if you can get a price break as we did - $---.',happy
id41514,' there are a few things you might want to consider-ask yourself if youre thinking of staying here. are you comfortable walking through a maze of doors and hallways that smell worse than a frat house after a night of binge drinking? are you ok with taking a potentially temperature challenged shower every morning? are you prepared to be-friend bed bugs? they have a no refund policy which should have been the first clue buyer beware. however at $----night for a room in manhattan it is easy (at first) to forgive a dark dingy room that smells like a combination of vomit and air freshener combined. i understand that hostel living means that you have to walk down the hall to a bathroom but i didnt expect to find filthy bathrooms with roaches and trash on the floor. while there are multiple bathrooms per floor be prepared to wait for a long while if the good bathroom is in use. also make sure youre ok with taking either scalding hot shower or numbingly cold one as the shower handles in almost every shower i used is incredibly finicky. if youre still thinking that this hotel is a deal and that youre only going to be sleeping there for a few nights you should also know that i stayed there over - weeks ago and i still have over -- bed bug bites that are miserably itchy. my advice to you if youre searching for a great deal do a little more research online and find a room rent option instead.',not_happy
id41515,' trip started off right with two very pleasant women manning the front desk on a wednesday night around midnight. for a small fee $-- per night was upgraded to a gorgeous suite. my room was just beautiful and since i was staying a couple days and needed to work during the day the extra space was perfect. food was great from room service and came very quickly. business center was closed due to construction but a very nice gentleman who worked there - james cwik - offered to take me to a kinkos for the items i needed for our meeting. james even waited for me while copies were made. that is the kind of service you expect at a hilton. would definitely stay there again.',happy
id41516,' -st time in boston great hotel for exploring. staff were very friendly and helptful. cannot fault hotel. great clean well equipped rooms. great location for shops!! exploring the city - t station just outside hotel door. brasserie jo - food wonderful c',happy
id41517,' everytime i stay here i enjoy it!!!freindly staff.. good place for family and kids!!! lots of tree is!! -- min from downtown.. east to get to where you want to go...',happy
id41518,' great downtown detroit location. large clean room. bed was very comfortable. staff were friendly and efficient. we would highly recommend this hotel.',happy
id41519,' we stayed at the marriott july ----- ----. the wokers were the friendliest eager to help serveetc. the friendliness was from the housekeepers to bell hops to managers. it was awesome. the rooms were spotless and requesting more towels was never a problem. it was very nice and i will defintiely stay here again.',happy
id41520,' perfect location. quaint hotel with superior hospitality. small (but nice) rooms - and we didnt go to new york to spend time in our hotel room. will not even look for anywhere else to stay if i return. will choose casablanca again. i chose casablanca from trip advisor and have never written a review - but casablanca deserves my first one. ill not go into any elaborate detail - just stay there if you want something quaint and quiet in a great location with excellent service.',happy
id41521,' previous reviewers cited parking as a pain. however this is the case with anywhere in san francisco. take your car to union square and it is $-.-- for the first -- min for public parking. so if youre planning on going to sf budgeting for hotel parking or any type of parking is a must. what we did was park across the street. it costs less ($---$---day) but you dont have in-and-out privileges. you wont need your car anyways! the hotel is right next to an f-bus-train-trolley car (whatever they call it there) stop and itll cost you $-.-- to ride pretty much all the tourists hot spots in sf (union square soma castro). pay $- ride pretty much all-day - you wont have to pay again to get back on once youre done at your previous destination. the train runs late - until --:-- am on the weekends. the hotel location itself is fantastic. takes five minutes to walk to pier -- and the no. - fisherman is grotto. that plus easy access to the public transportation? cant be beat. our room was nice and clean. the front desk staff was very helpful (shout-out to margarita!). no complaints here. the little fire pits spots they had outside is nice.',happy
id41522,' stayed at the seaport for - nights last week while attending a conference. my son is in the hotel industry so i pay close attention to service and details and this hotel went above and beyond in both. rooms are immaculate beds absolutely cushy food is delicious with many options from finer dining to grab and go at starbucks on the lobby level. like to thank - staff in particular who assisted me during my stay--isham johnson (concierge extraordinaire) who got us tickets to cirque du soleil at the last minute and matt shea (front desk agent extraordinaire) who assisted us with directions and questions and was ever so gracious to a couple of country bumkins fumbing around the city!!! your hotel is amazing and i hope to return soon for a leisure stay. one other detail is garden space which was quiet and relaxing--a perfect gem for someone looking to escape the city sounds.',happy
id41523,' i didnt have negative experience but i was surprised how pricey hotel was. if you want to stay on the wharf be ready for overpriced hotels. nice hotel with courteous staff. my only criticism is that the concierge was never around.',not_happy
id41524,' spend --- dollar for one night. hotel is currently being renovated but this is done with ikea furniture. and the old heater was still present and it had seen better days.... allthough it is all resently done paint was chipping and one of the carpets was stained. the room was also noisy this mainly from other rooms. on the plus side it is located within a walking distance of the space needle and pikes market. so it isnt all bad :). if the prices were a lower this could be decent option.',not_happy
id41525,' we stayed at towneplace & got the room for free with my marriotts rewards points. i was so excited! then we get here & immediately had to change rooms since ours smelled like a wet dog. front desk guy told us they just steam cleaned the carpets since this is a pet friendly hotel. our next room was a bit milder but still smelled like a dog. it was so bad we got up at ----am to run to the store and get air freshener. it also made my son is allergies kick up really badly. cleanliness was also at an all time low=dried macaroni on cabinets crumpled used sheets on sofabed along with a bunch of crumbs (yuck!)and dirty oven. the horrible smell of dog just ruined getting this place on rewards points though. we were miserable all night long. if you are allergic to dogs or cats i would not recommend this hotel at all. and please realize we are pet people we have a wonderful dog at home along with a hamster and a rabbit. will never stay here ever again. i agree with easy r worse marriott property i have ever stayed at.',not_happy
id41526,' read it here - im not sure how this hotel gets so many - star reviews? is it expectations-different standards im not sure but i will say this. last summer i stayed at the fairfield inn about - blocks down the street (new hotel and green) and it was way better than brookshire. first everything is dated. sheets arent real soft and fixtures in the rooms are from the -- is. weird combo of updated tvs with really old lamps-furniture etc. second the windows might as well be open i moved rooms after the first was so loud but both are noisy at night no matter whether on a high or low floor. third - bathrooms are small. staff is friendly and accomodating. that is the only saving grace. i spent a lot of time at the marriott waterfront on this trip. that hotel and the fairfield inn seemed a lot better - wish i could have stayed in one of those. even the hilton and courtyard near the harbor seem to be in a better area of the harbor.',not_happy
id41527,' i highly recommend this hotel. the helpful staff atmosphere complimentary hot breakfasts and cocktails added to a great success during our short stay (sept -- to sept --). our - bedroom suite included a kitchen equipped with a - burner stove a fridge diswasher microwave toaster and all the dishes were provided. this was very convenient for those midnight snacks. after searching numerous hotels in memphis the price of this hotel was very reasonable and extremely affordable for what you get. the bedroom was clean and we were pleasantly surprised. the outdoor pool was clean and the hot tub very well kept. overall i highly recommend this hotel for your vacation needs.',happy
id41528,' first impressions are vital for any business and even more so for hotels. unfortunately our first impression was the evening porter standing behind the concierge desk head down texting on his phone and completely ignoring us as we struggled with - pieces of luggage. after i said hello he lifted his head and said welcome just make your way over there to check in then returned to his texting and offered no assistance. on check in the receptionist showed no sign of a friendly welcome and also kept her head down as she passed me the room key in a robotic fashion. the room was ok and the location great but all of this is pointless without a genuine friendly welcome.',not_happy
id41529,' my friend and i stayed here after researching heaps of hotels in san fran. we wanted somewhere central for the four days that had some character and soul. step up the chancellor hotel complete with superb service and favourable rates. after sending an enquiry about the rooms a helpful chap called kevin got straight back to me and offered me a room for the period we needed and reserved them. keen to make sure things were ok i ended up calling him and having a chat and to my pleasure he was even nicer on the phone. he offered to give us a room at the top facing the square; what more could you ask for. as for the stay well it was as good as the email and phone experience. very clean hotel amazing location on the square helpful staff (especially the lovely lady who runs the bar) and rooms that were just right. ive read that people think the rooms are small and a little run down. nonsense really as the hotel is a real proper san fran hotel that is not a template chain. they are super clean have everything you need and perfect for a stay in san fran. what on earth do folk want a big room for? a party? in short id whole heartedly recommened a stay here. ive seen a lot of hotels on my travels and this is one i remember for all the right reasons. id stay again and recommened which i guess is the true test of whether it is any good.',happy
id41530,' well i knew that there are conflicting reviews of this place when i decided to make my reservation but when i was given a good recommendation from a friend i thought i had to check it out! yes this place is great for families. lots of things to do but we never had an opportunity to try any out as we left after one night stay. we were at disney all day and knew that we would be arriving late. upon arrival we were directed to a presidential room (the --- buildings). i thought we were lucky to have gotten this suite. i wanted to check out the room before unloading the car. i went in to find only a king bed (we are a family of -). we reserved a - bedroom garden view. called front desk and she informed me that our room is having maintenance issues and that we would have to change bungalows (tis was never mentioned upon checking in) we explained the room would not accommodate all of us and she stated that she could put us in a one bedroom bungalow with a bayside view but we would still have to change since this room is reserved for another beginning the next day. after some discussion with her she agreed to find something else for the other party and let us have this room the entire duration of our stay. so now i thought that we were on a great start of our stay at paradise point. when we got to the room well their description of newly remodeled is...musty smells from the bathroom shower area in wall air conditioning units with mold growing on the outside of it new floors throughout and granite counter is the bathroom but the paint looked like it would peel off an minute sticky to the touch and the cabinets throughout were just painted over not new. i thought the kitchen are would have more than a microwave and tiny refrigerator...no utensils stove plates coffee maker...not a full kitchen! the window treatments were faux wood blinds that were not working. our particular bungalow was the last in the row with a beautiful hedge on the side. since we arrived so ate we were not able to see the grounds but in the morning my husband walked out side popped his head over the hedge to fine that there were public restrooms on the other side with homeless people sleeping of the floor. security was a huge issue for us with three children! this was enough for us! for the amount of money per night and then for all the extras we were able to make reservations at the grand del mar and pay just about the same amount (i am going to write a wonderful review for them in a few moments). we went to the front desk and told them how dissatisfied we were and they refunded us our money (which after - --- weeks i am still waiting for the refund to show on the online credit card statement). the negative reviews are right on! i reread through them and after being there i absolutely agree!!!!! dont waste it here!',not_happy
id41531,' we stayed at the kabuki february ---- for - days. we found the people friendly and helpful and the location great for us as we love japanese food sampling the local restaurants and exploring the local markets. it is located next to the japan centre full of great shops and restaurants in several buildings. we got a nice internet special deal which made the price within a reasonable range. the filmore district with tons of jazz clubs is only a few blocks away and there is a bus that goes to union sq nearby. the filmore farmers market (walk past the japan centre make a left on filmore and walk - or - blocks) is in a lovely outdoor venue on saturdays with an excellent jazz band playing a great place to spend a few hours on a pretty saturday. (great produce vendors where you can pick up some fruit--dont miss the afghani food vendor--you will want to have some of their stuffed bread and sauces for lunch). there is a starbucks there as well... - snags on the room: wireless is an extra charge and no simple breakfast options for early risers: the hotel is buffet is expensive--even what they call continental breakfast and there is no provision for just getting coffee and a roll or something. the japan centre eateries dont open before --:-- even the deli and crepe place. there is an electric kettle and cups and a japanese teapot and cups in the room but no coffee maker and no tea supplies--we had to buy some at the market ourselves. one day we had toast and coffee sent up to the room and saturday we ate pastries at the farmer is market & got coffee at starbucks there. we did find a kind of dodgy place a couple of blocks away finally and had breakfast there--the only customers in the place. that cup of coffee or tea in the morning is important to us! if a visitor wants to see all the major sights etc. maybe there are more convenient places; we are an older couple with children in the area who take us to events and the parks though so we really loved the neighborhood.',happy
id41532,' this is a fancy hotel. the lobby is beautiful the service is with a bright smile. however it falls short on basic conveniences. there is a large multi-level garage within feet from the main entrance to the hotel however to park you have to go around the corner and across the street. of course the hotel does its best to push its valet parking on visitors instead. the lobby has very tall ceilings and nice artwork. but the hallways on the residential floors are narrow dark and winding with a claustrophobic feel to them. our room was decent size with a comfortable bed and an ipod base station. however the tv (old and cheap) is not quite visible from the bed or the armchair. there was a single electrical outlet available in the entire room. the sound isolation in guest rooms is non-existent every sigh and sound from the rooms on either side and in the hallway was distinctly heard. oh and the hotel bar closes early on a saturday night.',not_happy
id41533,' first time at this location. it was very professional. very clean. the beds were comfortable. great views of the harbor. it is in walking distance to - subway lines (and the amazing discount dept. store century --). there is a roy is restaurant and starbucks off the lobby. i highly recommend this hotel for your next stay in nyc. only drawback is that there is a lot of construction going on around this hotel since ----.',happy
id41534,' i stayed here on business primarily because of its proximity to the airport. it is only about a mile or two away from the airport making it very convenient. the front desk staff was very courteous. when i walked to my room i immediately noticed a bit of a musty smell in the air which reminded me a bit of an older hotel. it felt like an older hotel but the rooms had been refreshed and renovated a bit. there was a -- flatscreen microwave fridge and internet connection (both hard wired and wifi). the bedding and furniture seemed fresh but i could tell the mattress had a few miles on it. there was a continental breakfast in the morning with the typical hotel fare - fruit oatmeal muffins cereal and some things you could heat up in the microwave. overall it had a very convenient location and was in decent condition. it was fine for me for a one night stay while passing through town. my only complaint was the musty old hotel smell.',not_happy
id41535,' on july - ---- me and my mother checked into this hotel around -:-- pm. when we entered this established we noticed that the clerk was smoking outside and made us wait for about -- seconds before she assisted us. once we got the room key we were greeted with a roach crawling all over the toilet. after returning from a family outing we noticed that there were a lot residents living at this hotel ( people who live there on a regular basis) a man approached me and stated that the ice maker was broke and that i can have some of his ice. this man persisted to point i feared that he may be a rapist or a molestor!!! i was terrified at this point and just wanted to go and lock myself up in the room immediately due to the fact that there was no security around. i knew that i had made a bad choice but i had one more night to stay!! the next night on july -- ---- i arrived after a family function about --:-- pm i was not able to get in my room because the key was no longer allowing me access. while trying to get inside the room - men approached in a threatening-nasty sexual manner stating ah girl why dont try my key .. ok at this point i was ready to get the you know what out of there and i did. women and men if you value your safety dont stay here!!',not_happy
id41536,' lax hotels can be high! this hotel is very reasonable and offers on-site dining with a couple of restaurants and a lounge that all are adequate. parking is extra but that is the norm for this area. room was a little worn but functional. a-c was a little noisy. sleep number beds in rooms if you get excited by that. convenience to the airport cant be beat. set up for the business traveler. staff was nice. this might not be the quality of property i would normally want to stay but for lax it fits the bill or lack of bill nicely.',not_happy
id41537,' good value when found online. (under $--- a night) a decent walk from union square market street chinatown and public transportation. good restaurants nearby (basil thai!). staff was attentive and helped us with finding places to go in the city. neighborhood was a little shifty. better to walk outside during day. not much noise from bar next door but could hear footsteps upstairs and occasional conversation in the room next door. but overall nice stay.',happy
id41538,' we stayed here for a family wedding in town last weekend and paid $---night plus tax. when we arrived in our non-smoking room there was a strong smell of smoke. the linens were ripped all of the bathroom fixtures were rusted shower curtain covered in mildew and the decor looked like it had not been updated since the early ninety is. we were excited that these rooms were suites and had a pull out sofa. however linens are not provided for the pull out and when we asked the desk we were given two sheets but no blanket or flat sheet. the hotel did change us to another room the second night however minus the smoke smell it was exactly like the first. breakfast was mediocre at best with barely edible food cereal and fruit were among the only thing worth having. hey at least it was free! learn from me save your money and search for a better hotel. we did finally find the cause of the smoke smell... cigarette butts in the a-c.',not_happy
id41539,' the roosevelt hotel in seattle is one of the best hotels i have stayed at. very friendly staff clean comfortable rooms. great location in downtown seattle. close to many good restaurants and shopping.',happy
id41540,' this hotel is very nice and modern for new york city a lot more spacious than other hotel rooms. the staff is very friendly and helpful. the breakfast is a nice bonus. plus the hotel is super close to the subway (line - and close to ace lines as well) which can take you anywhere. the location is a little further from some of the action but it is actually refreshing to get away from all the chaos of time square and much quieter area to sleep. i would stay here again for sure!',happy
id41541,' stayed at the opal for five nights in july ----. it´s a nice hotel situated a bit from central downtown and the cablecars. the rooms are a bit small but okay for a couple of days. staff is friendly and offers good service but if you have (as we did) a room towards the main street in front of the hotel you have to put up with some traffic noise. san francisco is a great city - i have visited twice - eventhough you have to accept the seagust coming in and making even a summerday quite cold. across the front of the hotel you will find tommy´s joint which we highly can recommend for an evening meal. for a short stay in san francisco the opal is okay you can find better budget hotels but surely also worse budget hotels. tonnesen family copenhagen denmark',not_happy
id41542,' i booked through hotwire and it was an extreme disappointment. the pictures on the travel sites resemble nothing of the reality of this hotel. first the location is scary and not one i would ever pay to be in. i parked my new car under the security camera and hoped it worked. but when i found the outside door lock broken to the hotel i didn’t have a lot of hope for a working security camera. the restaurant was closed by a fire a few months before and from the looks of things it is not coming back. the hotel appears to be badly managed and in poor repair. most of all the doors going into the guest rooms were badly damaged and needed painting. in the hall going to the fitness room they had painted the walls but failed to cut in the ceiling and corners. when i asked the front desk when they had painted the hall they told me two months ago. the fitness room had very old equipment. it would be far better not to have a fitness room at all than have guest show up expecting one and see that one. lastly the room was far from clean but on a positive note the beds linens and bath products are great. although i know management can not do anything about the neighborhood that surrounds it it will take a lot of money for upgrades and repairs to bring this hotel up to rating it gives itself.',not_happy
id41543,' charming building liked the character. very small rooms which seems typical for san francisco. this hotel met my requirements as far as price versus what we got: a comfortable bed nice central location and basic amenities such as a fridge with some snacks and cable tv. the wine and cheese was a nice touch. other reviewers are right that it can be noisy at night but this is downtown san fran....seems like expectation management would be important in this case! as far as location goes if youre going to san fran on pleasure rather than business id suggest staying on a more northern side of town. when i was there i found that much of the fun stuff wasnt directly downtown.',not_happy
id41544,' we booked this hotel after reading other reviews and we were not disappointed. it is located within walking distance to the public market many restaurants and coffee shops. the rooms were clean and looked recently remodeled. the beds were very comfortable and the breakfast was quite good featuring eggs sausage and waffles (along with the standard cereal oatmeal and more). the eating area was spacious and relaxing. we came to visit a school for my son and would not hesitate to stay again if he attends school in seattle. it was a great deal for an urban area!',happy
id41545,' booked two rooms through priceline for - nights in september to go to the giants vs. bucs football game with a buddy. wasnt sure what to expect as ive found holiday inns can vary in quality from region to region. we almost walked right by it when we went to check in .... it has a very small street-front presence. check-in time was - p.m. but we were allowed to check in a couple of hours early which was very convenient. first impression of the lobby as we entered was that it was very clean albeit a bit cramped. the young woman behind the front desk (mabel??? sorry if i got that wrong) was extremely pleasant throughout the check-in process and did her best to get us - rooms fairly close to one another. upon entering my room i was left with two first impressions . first the room was immaculate and second it was quite compact ... but it had everything ... a very comfortable king-size bed which took up most of the room modern flat-screen tv and a tiny but immaculate bathroom. room size was no problem though since i was not planning on spending a lot of time in it. when i was in it i slept comfortably noise in the hallway was not a problem good windows limited the street noise which is often a nuisance in manhattan hotels. i didnt find the elevators slow at all like some other reviewers have commented. the location in quite central and you can walk to many of the touristy areas. ive been to times square so many times now that the novelty has worn off ... so we only walked over there for a few minutes to cap off a busy saturday of sight-seeing. used the subway extensively and all subway lines are within easy walking access. i didnt enter the restaurant area which i understand is leased out to a third party and not controlled by the holiday inn but it just didnt have the come in and try us feel to it. hopefully whomever runs the restaurant can work on that. all in all very pleased with this place but if you are sharing a room it needs to be with a spouse or intimate friend because the room i had (----) was small.',happy
id41546,' when searching for a hotel for - nights in downtown boston i quickly found out that hotels are extremely expensive there. so i choose this hotel mainly based on the name of marriott and on the price which was very reasonable (usd ---.--) as compared to other hotels in the area. the lobby is big but does not have a very cozy atmosphere . the front desk staff was friendly and efficient. i asked for a room on a high floor to avoid street noise and i had not any problem at all with outside noise. the rooms are small and i mean really small. there is a good desk to work free internet comfortable bed flat screen tv small bath room. this hotel is ok if you are just looking for a good place to sleep and if you don’t care about the small size of the room. the area was fine i felt completely safe. there are many restaurants in the neighborhood (chinatown).',not_happy
id41547,' i stayed at this hotel on a business trip in february. its right up near central park which was nice for a walk at the weekend and in a busy neighbourhood but not quite the hustle and bustle of times sq. it took me a while to find it as -th avenue numbering is random if you are walking up from penn station. the rooms were clean but old. it was not a business hotel which was good - alot of families and couples who looked like they were on return trips. i used the lobby area alot for the complimentary wi-fi. it was very busy so you had to wait for a while if you wanted to use one of their computers. the background music was a bit loud if you wanted to use skype. i did not use the pool but the gym although small was useful. as it was february the price was good so if necessary would stay again.',happy
id41548,' although $--- dollars to put your head down to sleep at night may seem like a drop in the bucket to many to my sister myself and close girlfriend in search of a luxurious nyc stay over memorial day weekend it was a hefty fortune to afford and one we put special thought into for several months. after arriving at the hotel at -:--pm for a -pm check in we found that the room was not yet ready (which was not a problem we understand that early check ins are not always feasible). however we were greeted coldly and shortly and when we asked if it was possible to sit at the pool until the room was ready we were coldly ignored and so we opted to shop for a bit around town until trying again to check in. we arrived back at -pm to find that the room was still not ready only this time we insisted that we be able to sit at the pool until the room was ready. we were told that we would be phoned on my cell phone as soon as the room was available. we had to ask an actual hotel guest how to get to the pool and if there was an area to change in upstairs into our suits as the front desk attendents still proceeded to be of no help. once changing in the public locker room which consisted of two dirty bathroom stalls we were told that the pool was completely booked and that we would have to sit on the deck on the other side of the hotel. we then sat on the deck nowhere near the pool and with no beverage or towel service. we repeatedly had to get up off of the deck to find a server for drinks and appetizers when one finally came she proved to be even ruder and more uninformed than the front desk attendents when we asked what kind of white wine by the glass the bar offered she exclaimed that she had no idea and did not offer to inquire for us. our drinks took on average -- minutes to arrive to us once we had ordered. after not being phoned yet to check in at -:--pm we finally went back down to the lobby to inquire if the room was ready and it was however noone had bothered to phone my cell phone to inform me so that we could put our bags into our rooms. overall i found the hotel gansevoort to be profundly disapointing and would never ever recommend it to any other friends or family members. the location is ideal for a night out of clubbing and dining in the meatpacking district and the rooms are acceptable however i have never in my life experienced such poor service. my advice would be to head uptown a bit to a w hotel or downtown to the soho grand or mercer for a much much much better stay.',not_happy
id41549,' stayed for one night (in town for a concert). staff was amazing. hotel was brand new or newly renovated. very very clean. ate in the casual restaurant (forget the name)...food was good as was the service. rooms were typical of most nice marriott’s....clean sleek. we were high up so we a great view of downtown. also it is a convention hotel so it has a starbucks...yeah!',happy
id41550,' on arrival all seemed ok until i opened our room and found it was still occupied .hotel couldnt understand how that happened but didnt seem to bothered we where given a new room . my daughters room hadnt been cleaned very well hair in basin and bath . housekeeping where informed and room was cleaned whilst we had gone out. no problems with hotel after that rooms cleaned daily and could not fault the housekeeping . hotel in ideal location and about --min walk to times square . enjoyed new york if i return i think i would stay in a different hotel though.',not_happy
id41551,' brilliant stay at the hotel. i really enjoyed myself. location is fantastic and the room was always very clean modern and very comfortable. i would definitely stay there again and again. the gallery is such a good idea and it suited me perfectly. breakfst muffins were delicious. i thought it was a bit expensive when i booked the hotel but once i stayed there it was worth every dollar.',happy
id41552,' live in dallas and drove to houston for a business trip. work for hewlett-packard. while driving from dallas i got lost. called the hilton garden inn and spoke with raquel refuerzo who was fantastic. not only did she provide directions but insisted that i stay on the phone while she walked me through the direction process to the parking lot of the hilton. that is above and beyond!. even through all the red lights. it is great to know that there are people who trully care. thank you raquel. --',happy
id41553,' five paws up from all the doggies! we went to this hotel in january to take our four dogs to the beach. when we called to make a reservation the lady on the phone was very pleasant. when we arrived she was even nicer and very accommodating to both us and the dogs. she said we could give notice at any time if we wanted to stay another day and let us check in very very early. (we did stay another day) it must be said that i rated five stars for the dogs. where else can you go that they happily accept four large dogs? this place was perfect: tile floors the rooms have a community back yard with screen and glass doors to the patio literally on dog beach the rooms are simple so there is no worrying about the dogs ruining something in all their frenzy and the dog wash station they provide is awesome! shampoo towels hoses. dont come here expecting anything fancy. bare simple basic for the humans- it really seems like a dog hotel first. but when you get to go to the beach with all your dogs instead of leaving them with a babysitter it is totally worth the cheesy bedding and squeaky mattress. (besides whod want to put nice bedding out if you know dogs were gonna be all over it?) the dogs had a fantastic time and we have already made another reservation for march. ill go back again and again.',happy
id41554,' i regularly stay at the w westwood in la. what an amazing hotel. i love it there. boy what a surprise the w new york was. the lobby is grand but the rooms were horrible. i ended up checking out and going to the four seasons for only $--- more a night. the room was dirty (hair on the sofa) the wall sockets were misfit and dangling the carpet was ripped and the wallpaper and plaster was peeling. while the manager went out of his way to try to accommodate me the hotel was booked and they were unable to give me a better room. i would put this hotel in the ramada howard johnson catagory. i would never stay here especially for that price ($---) and im glad i went to teh - seasons- it was perfect. do yourself a favor and book elsewhere. i should have listened to the negative reviews here. dont make my mistake.',not_happy
id41555,' when checking in we were encouraged to try juno the restaurant associated with the hotel. our initial plan was to try a local seafood restaurant because of seattle is reputation for great seafood. since the restaurant was recommended to us we thought we would give it a try big mistake. the restaurant is conveniently located next to the hotel but that was all it had going for it. after glancing at the menu we realized the restaurant was going to be an expensive proposition for the - of us. a full meal was in the $-- to $-- range per person which is a reasonable price for a good seafood restaurant. unfortunately the appetizers were disappointing (ceasar salad dripping with bad kraft like dressing) and the seafood plates we ordered were over cooked and salty. when a restaurant charges the prices juno does a customer should expect a level of service and food commensurate with the price. unfortunately juno failed to deliver in most respects. after a delay in our check-in our room in the hotel was large and very nice. the room was on the -st floor with large picture windows. the decor was very pleasant and the starbucks coffee was appreciated in the mornings. we did find the room noisy late at night when the party goers returned too the hotel after a late night of drinking. otherwise our stay was pleasant and enjoyable.',not_happy
id41556,' the distrikt- quite almost zen like ironically just a quick walk to time square. five day visit did not want to leave our new home away from home! thank you to the manager will and his staff our hotel experience was refreshingly innovative and exceeded our expectations! sincerely brian m',happy
id41557,' nice experience. clean roomnice location. everything is good.',happy
id41558,' ugh...when our shuttle turned onto the propertyi knew i had made a mistake reserving a room here.the picture of the hotel on this website makes it look appealing. the lobby smelled musty and appeared cluttered. as we walked down the hallway to our roomi noticed the carpet was soiled and stained. upon opening the door to our roomthe first thing i noticed was the carpet was worn with holes in it.the shower head did not produce a strong spray of water. our roomthough very outdatedwas clean. we checked and did not find any evidence of bed bugs. management needs to replace and update-remodel.would i stay here again? absolutely not.',not_happy
id41559,' we bought a groupon for a weekend night in a king suite and decided to stay downtown and go out to celebrate my husband is birthday. the suite came complete with a full kitchen - although we didnt use it. the hotel is close to the --th street mall where we went for a walk before the reception. after the reception we took the complimentary transportation to our restaurant which was several blocks away. the bed was comfortable and we had a good night is sleep. it was nice to have a full breakfast before packing up and heading home to the suburbs.',happy
id41560,' my stay at the affinia was perfect. at check-in the front desk person was great and throughout my stay the staff were very helpful. the room was clean and well laid-out. only two blocks from the red line. i would definitely stay here again. kevin',happy
id41561,' not a lot to get too excited about but by the same token not much to complain about.we had a room on the --th floor with a view of empire state which was nice.the only issue with the room was the showerconstantly lost pressure as well as hot then cold then hot again.we werent huge fans of the breakfast after - days got a little boring.the reception staff apart from one particular lady were as friendly and helpful as you could ask for.cafe downstairs was a favourite of my wife for a coffee and cake most days always served with a smile. the elevators were a little hit and miss but a little patience went a long way. whilst not in new york to watch t.v but being a sports fan was quite disappointed that after - complaints we were without digital channels for the entire stayagain not a big deal. if we were ever to go back to new york we would certainly stay there again and would reccomend to anyone.',happy
id41562,' arrived at - pm. about $-- cab ride from airport. the bell hop was quick and helpful. the check-in kiosk did not print out room info but did issue key. front desk staff not particularly helpful or apologetic. room a bit tired. an old phone message on the system from several days earlier for a previous occupant. safety latch on door missing a couple of screws. room generally a bit tired looking. internet is $-- for -- hours. small single cup coffee maker was terrific! delmonico is is ok for dinner not great just ok (but very expensive).',not_happy
id41563,' okay let me start by saying there are a few good points about this hotel. it right beside times square and a close walk away from all the main sights of ny which is brilliant and... oh no wait thats the only good point i have! i booked this hotel through a travel agents - now please understand the hotel i asked for and the one i normally stay in while visiting new york was fully booked so the travel agent suggested this hotel. i though by me asking to stay in a - star hotel he would offer me another one with the same star rating but he didnt! so fair enough it wasnt the hotels fault i picked it however when i went home i looked it up online to see what it was like. it looked nice enough so i wasnt that bother about it. however from what i seen the hotel and the website do not match each other. my room was a box with a bed in it but il get back to the room later. on my arrival we were asked to leave a pre-auth for while we were staying in the hotel - i explained i would not be charging anything back to the room as we would be dining out most of the time and would pick something up for breakfast in the city. she then went on to explain that all guest must leave a pre-auth of $--- while in the hotel. $---!!!! what for??!?!!! the breakfast is are $-.--- how can you justify pre-authing $--- i would understand $--! i was not expecting to have to leave that sort of pre-auth especially as when i normal visit new york they take my card details and then if i charge anything back i pay on departure! then i find out that there is no mini-bar in the room so i cant charge that back and i dont believe they serve room service so that is another thing i couldnt charge back - so again why $---??!??! so i get to the room - i dont know if i annoyed the receptionist with all my questions because i think i must have been put in the worst room possible - and i know it was probably the room type i booked but it was awful! as i said the room was a box with a bed and a toilet which is fair enough im hardly going to be in it but for the money they charge i expect a half decent room. i went in and the room was pitch black- i went to open the curtains to find them already open and my view to be of what i could make out as a wall ! (pictures attached) the toilet was a disgrace! unless you were a small child there was no way you were being able to sit on the toilet seat properly! there was wall sockets in the room that could not be used because the wardrobe was blocking them one of the bedside lights was broken and the room just looked dirty! the only modern thing in it was the television. there was also building work going on in the next building which isnt the hotel is fault - i mean its new york new buildings are going up all the time - but i wasnt even warned about it on check in. the first i knew i was as the same side as the building site was the next morning. that was a lovely wake up call! i did not get a chance to bring these problems up as reception was always quite busy when i passed and i was more wanting to spend my time in the city than in line to be seen. even on check out there two or three people behind the desk and about - or - people waiting to be seen. and the reception area isnt that big. the hotel is in need of some tlc! with the prices they charge they should be providing a better quality of room than this! all in all i did not have a pleasant stay and will not be returning. thankfully i am in a different hotel when i return at the end of the year.',not_happy
id41564,' i dont have much more to say other than confirm what all the other recent reviewers have said. this is a lovely place to stay; all the staff were helpful and friendly the room was spotless the bed comfortable with good quality linen and the tv huge. the street outside is tacky in the extreme but we felt safe day and night. i would recommend the distrikt to anyone.',happy
id41565,' i arrived to this location and was needing to travel through dripping springs. the young man named jay was very professional and kind. he helped us get exactly where we needed to go through an online map and even called up to salt lick to check how busy it was. the breakfast was good and the rooms were very clean and tidy. i would give it a ----- especially since we had some really good cookies that they served during the night.',happy
id41566,' located only two blocks away from fishermans wharf is this hotels greatest asset. our room was a bit small but overall good for the value. i was disappointed they didnt have complimentary breakfast but with all the good restaurants around i guess it didnt really matter. the rooms were clean and updated the beds were comfortable and the bellman service was fast and efficient.',happy
id41567,' just returned from a five-day stay at the grand union hotel. besides the great price it is a lovely hotel. yes our room (one double bed) was small but this is new york after all. although getting a glimpse into a room that would hold a family it looked quite large. the room was clean and more than functional. front desk personnel were very accomodating. the location is phenomenal. central to everything - shopping restaurants cafes. this is the hotel for you if youd rather spend your hard-earned money on shopping eating and roaming the streets of new york. this hotel is not for you if you want room service ice machines valet parking and men that will carry your luggage for you. we (two women who love to shop and visit restaurants) loved the hotel and will stay here again!',happy
id41568,' i stayed at this hotel for the -th of july not only was the room terrible not enough towels broken phone & broken tv vending machines took money. the service was terrible i complained & they did nothing!! they over charged my credit card $---.-- for this horriffic stay. now - months later i am still fighting for my money & they keep taking a penny out of my credit card account then a few days later returning the penny this is there attempt to correct my overcharge!i complained to the bbb & go figure the hotel refused to respond to the bbb. stay awy from this horrible place',not_happy
id41569,' rooms were modern hotel fun and very trendy. i was on business and only for one night so didnt really get to use amenities. did check out the pool and wish i had time to spend there. it was so nice. the entire vibe was very la. the one bad thing is that the walls were thin and my neighbors arrived home drunk at -am and i felt as if they were in my room! think id stay here again but for pleasure and not business. good location too',happy
id41570,' for our --th wedding anniversary we picked the w to celebrate and it was definitely the right choice. i called ahead to make dinner arrangements and they also offered to upgrade our room and send some champagne all complimentary. they exceeded all expectations when we they booked us into the extreme wow suite! what a perfect name for the suite because as you walk around you cant help but say wow! service was top notch from the pool living room and acura car service. cant thank the w enough for making our experience truly memorable.',happy
id41571,' i am a travel coordinator and have booked and stayed in thousand of hotels. this hotel is by far the best hands down. we have hosted - different events here and the staff is the greatest. i have not found hotel that is more friendly and accomidating to any need. this hotel is located in walking distance to museums dining an night life. you are wasting your time and money if you stay any where else in san jose.',happy
id41572,' i stay in lower rate hotels near la downtown frequently. the mayfair is the best of the less than $--- hotels. clean & quiet.',happy
id41573,' simply-the best!!! we will be back for new year is eve + new year is day !!! everything was excellent...the hotel is location shopping convience room is comfort level restaurants customer service cleanliness of the room and the visual opulence inside and outside of this popular hotel!!!!!!!!!!!!! we loved it!! can not wait to return!!',happy
id41574,' as part of a -- day trip through the pacific northwest we started in seattle and ended in seattle. our plan was to stay the first night here and the last night at another hotel in seattle...after our first night stay we cancelled the hotel for the last night and came back here. it was like stepping back in time all the glamour attention to detail unbelievable service. they definitely exceeded my expectations.',happy
id41575,' i stayed here for a long weekend as part of a large group (tbru). the hotel was sold out and the staff was really pushed to the limit but they still remained super friendly and very helpful. i had a problem with my tv and called the front desk and someone was there to fix it in less than - minutes. i was amazed. it is an older property but everything was clean and well kept and the rooms were nice. great location and very reasonable rates. i would not hesitate to stay there again.',happy
id41576,' couldnt get much better than this for location if youre looking to stay near the water. short walk to pier -- for the alcatraz tour many little shops and restaurants along the piers. ---- out the front of the hotel and a bunch of silly seals around the corner on the water. parking is available. rooms are clean and have everything you need.',not_happy
id41577,' had read a few bad reviews of this place. but glad we went. union square quick ride by trm-bus- hotel location was interesting. and we got to meet locals on our way to and from public transport. forced us to explore the neighbourhood in way that we would have missed on if we had simply gone for the main tourist stream options in union square. hotel room was quiet and funky. rooms clean furniture in good condition. custom bar and custom diner were excellent. big plusses - quiet room friendly staff laundromat on site free internet. all you need to for a great stay. yes there are a lot of homeless people around. if you want to dig a little deeper you may find that your own perceptions are challenged. isnt that the mark of a good holiday maybe a life-changing holiday?',happy
id41578,' small meeting room that is not catered for business meetings.',not_happy
id41579,' like the other westin is ive stayed in the westin philadelphia has incredible beds. their king is one of the most comfortable beds ive slept in. the room was very nicely furnished and a good bathroom. the room itself though was old and the climate control system looked like something out of motel -. it worked okay but was there was no temperature you could set -- just a dial and the system smelled slightly of dampness. the hotel shares space with an indoor mall which makes life a little complicated going in and out. you enter from the parking pull through into a small room with an elevator take that one floor up to the lobby (very nice) and then have to walk to the other end of the hotel to get to the room elevators. kind of a pain if you plan to do much in and out shopping or street exploring. internet was about $---day extra. my two main complaints: parking and concierge. the hotel has no parking lot. you can pay $---day for valet parking with in an out privileges. or you can park in the attached mall parking lot which is somewhat less than this for overnight but no in and out privileges (so it can wind up costing more). and the mall parking lot is kind of a pain to get in and out by foot from the hotel although it is all connected indoors. $---day seems high to me for a city the size of philly. (and dont think youll find any streetside parking anywhere in the area.) the concierge was very nice and friendly but didnt have the experience and-or knowledge to merit a job at a westin. for example he didnt seem to have a good grasp of what constitutes nouveau american or authentic italian cuisine. the midtown area of philly has dozens of shops lining the streets immediately south of the hotel as well as a modest number of restaurants a public park and a couple of bars. the area seemed mainly to cater to shoppers and hotel-stayers. overall an average stay for the high-end westin chain but factor into the room rate the high parking charge and ---- minutes (whether valet or not) to access your car each time and do your research online rather than depending on the concierge.',not_happy
id41580,' i have stayed in many hotels in my lifetime. this is by far the absolute worst hotel in the united states of america. the bathrooms had extreme mold and caused my son problems breathing when he showered. we had to take him to the hospital. the tiolet overflowed when we got there and the heater broke. with proof of the hospital bill the econo lodge home office will not refund our money for the stay. please avoid this hotel if you care for the safety of your family and your health.',not_happy
id41581,' the hotel is old rooms are small but it is truly lovely and full of atmosphere - nothing like the new generic chain hotels. the staff was helpful and nice and the location - although a bit problematic at night - was overall excellent within walking distance to almost every main tourist location and with public transportation right outside. i was a bit worried after reading some of the reviews here but i found the hotel well run and reliable. highly recommended to those of a limited budget.',happy
id41582,' i reluctantly decieded to stay here in late june as i had a tour leaving from the hotel the next day.firstly let me say the location is terrible.the hotel is up on ---rd st which is a long way from any sightseeing-major tourist spots.i arrived early in the morning so the doorman took my luggage and carried it up the large flight of stairs to reception.at first the front desk staff couldn’t find my booking but did so after a few minutes.the front staff were anything but courteous and did not seem interested in serving me.i returned mid afternoon to check in and had a room - floors up.the reception area and hallways are dark and dingy so i wasn’t thrilled about how the room would look but it was ok.the room had - queen size beds(one had a a-c right behind it-very odd) and a very small bathroom.the room was quite small but we had enough room for - people.it was clean and i had no problem with bedbugs or noise.overall i would say pay the extra money and stay elsewhere.this hotel is ok for one night but you can get holiday inn midtown for a good rate in a much better location!',not_happy
id41583,' my partner and i stayed -- nights recently in an atrium club room which we found very comfortable and spacious. this hotel has probably the best position of all hotels if you want to stay in times square. our room was cleaned to perfection each day. having complimentary breakfast in the atrium club was also very handy. hoque in the atrium club was very friendly and helpful each day and deserves a special mention. we will certainly be returning again later in the year. mark and tahlia from melbourne australia',happy
id41584,' there was no hot water the room was small noisy and just uncomfortable.',not_happy
id41585,' called - times about airport & downtown shuttles to cover all bases. we were told that someone wil be there frequently. know one advised us that we needed to call. after - --- hrs we finally made it the hotel. we told we were new in the city & was advised they had a shuttle to downtown they gave us a schedule of times but could not help us with what to do in that surrounding area nor did any one advise us ice machines cafe times etc. the next a.m. was down there at the schedule time but told us it was full. when i asked why did they not tell us on the phone or when we checked in about a sign up sheet they acted like the could care less. we then had to figure out the rail system. when we got back our beds were made but coffee maker & table was not touched.(i gave it a - stars because it was clean when we arrived) for the price we paid & no amitites i would not suggust this hotel.',not_happy
id41586,' this was a trip for - adults and - older teenagers so we really needed space. at first we thought the - double beds would be a bit of a squash and asked if there was a room with larger beds. we were offered an upgrade to a club room at $-- per night. however when we went to see it the beds seemed the same size and there was no view. the room we had (----) had a lovely view to the hudson river and we could see ships etc on the river. very open view. the decor was modern and the shower very nice. good to have complimentary starbucks coffee too. only small criticisms... there should be bedside tables on each side of both beds and a switch to put lights off. there should also be a mirror above the dressing table. the reception-lobby was very disappointing - it was not welcoming and there were no magazines etc not somewhere youd want to lounge around. also in this day and age you expect a few pc is with free access to the internet - not having to pay $-.-- per -- minutes!!!! and lastly the bar and steakhouse were extremely expensive and so we didnt frequent either. so overall the advantages are the central location and the comfy beds and reasonably decent decor. also air conditioning was effective and not too noisy.',happy
id41587,' wedding- block of rooms reserved. most had rooms on top floors nice view large rooms.several other couples including ourselves had room so small could not walk around bed. king sized bed was the room. large desk was almost up against the side of the bed. dresser and tv right at the foot-side of the bed. view was of a gravel roof and two walls. very dark. room was clean bed was comfortable. tray and tissue holder were tarnished. we felt cheated because we paid same rate as those who had top floors and larger rooms. (they did not upgrade).if booking for wedding make sure all are in same grade of rooms. we were embarrassed to invite any of the family to our room. there was not room to move with just two people. not happy.do not feel price justified room.',not_happy
id41588,' staff was friendly and helpful also breakfast was nice with a fair selection to choose from also all in all fair price for what you get in return',not_happy
id41589,' new clean spacious well appointed hotel with good location on park across from convention center between minute maid park and toyota center. gracious staff and good service. would gladly stay there again.',happy
id41590,' location: downtown across the road from the north side of the philadelphia convention center. there is a homeless mission next door but none of the homeless people worried me or gave me any problems. if you want to avoid them then just turn right as you leave the hotel. there is a small -- hour convenience store next door to the hotel. market east station is -- minutes walk away. service: very friendly and helpful. unfortunately they never replied to my e-mail (requesting not to get a first floor room). room: i was given the only available room in the hotel - room ---. this is a room on the first floor right at the back which is meant for disabled people. it was bigger than the other rooms and has a window that faces outwards (unlike the other rooms). the window faces on to an alley but it was perfectly quiet. i could hear everything in the corridor outside my door but was able to sleep without any problems. unbelievably the first floor rooms are in the lobby! the higher numbered rooms (e.g. -------) are not as bad as the lower numbers - the lower numbered rooms are right next to the elevator and reception desk. if possible i would avoid the first floor altogether. the room was very clean. it had a tea-coffee machine hair dryer safe tv with cable including hbo. easy to borrow an iron and ironing board from reception. food: complimentary breakfast includes cereals (raisin bran frosted flakes oatmeal) bagels with jams-cream cheese-butter muffins yoghurt tea-coffee-orange juice-apple juice from -am to --am. other: they demand $-- (cash or they charge it to your credit card) as a deposit when you check in. free wi-fi internet (need to bring your own computer no publically available computer). check out at --am. overall this hotel was much better than i was expecting from the previous reviews. i would happily stay here again provided i can ensure that i do not get a low numbered first floor room in the lobby.',happy
id41591,' the crockett hotel has a great location just steps from the alamo the price was good as well for being located near the riverwalk. my only complaint would be i ordered a wake up call for sunday morning at -:-- and never received it. upon checking out with crystal at the front desk and making her aware of this she made no apology or tried to find out what happened. very disappointed.',not_happy
id41592,' my wife son and i just returned from a - night stay in seattle; we stayed at hotel andra. we loved the ambience of the hotel and cant say enough about the friendly helpful staff. we really liked the location as well. really close to the market and within easy walking distance to the heart of downtown. we will be back.',happy
id41593,' i loved staying here in the late ----s time frame: ghost bar was popping the restaurant was a destination in its own right for dinners and superb breakfasts. service was amazing -- contacts from hotel before a stay upgrades for platinum members without asking and rooms were state of the art. now rooms are sad and need an update. the cook hall restaurant is faux cool with terrible food and mediocre service. greeting for even platinum members is curt. the vibe and life and enthusiasm that once made this hotel a go to place are gone-- it is now mediocre service bad food tired decourcrappy towels blah rooms with not enough power outlets crummy tv iphone docs out of date --and no one cares!!!!!! if you got cash do it up somewhere else --today this hotel is --- times over priced with little to recommend it (really nothing).',not_happy
id41594,' i recently stayed at the fairmont dallas and as usual with any fairmont it was truely top notch. from the time arrived to check out i felt well taken care of and enjoyed the big d experience! best of all are some of the amazing rates they offer some nights under $---. most other places in dallas with their quality and level of service are at $---+ most nights. i will definitely give them my business when i return to dallas in the future.',happy
id41595,' the hotel was clean staff was very friendly location was great. the only problem i had was guests checking out at -:-- a.m. and obviously wanting everyone to know they were leaving. i know this because they stood in the lobby talking in their loudest voices laughing screaming into their cell phones and clunking their luggage. this had nothing to do with the hotel just another example of rude people. the street construction was not a problem but this particular group was.',happy
id41596,' hotel me and my boyfriend stayed in the wellington hotel in new york from --st to -th january --. i was pleasently surprised at the location of the hotel as we were more central then i expected only a few blocks to the right was central park and to the left was times square both taking about - minutes to get to. the hotel is very nice it could do with an update but we were out by -am every morning and didnt return until -pm most nights and by that time we were ready for bed so it served a very good purpose and it was lovely and warm. the room was small and basic but was enough for two people and we had a tv with lots of different channels and an option to buy movie channels for $-- that were not even out in england. the only gripe about the hotel was the light switch as it was opposite the shower and if the water was on full power it would come very close to switch which was worrying and there was only one plug point opposite the shower. we were on the --th floor and we could not hear any noise from outside the view was not great (a grey building opposite) but there could be worse things to worry about and we were hardly there and one side of the building does look out over central park. the lift from the lobby to our hotel was very slow and you sometimes had to wait for the second lift due to the amount of people waiting. the staff are very friendly and helpful especially frank in conceirge outside hotel the tube station was literally outside the door however we never had the need to use it as we walked everywhere. there is a lovely greek restaurant below the hotel which you can access through the hotel which was great on the days we didnt want to go far for dinner and face the cold as it was very very cold. i thought london was bad! food we found the food in general quite expensive and a tip is expected at --% and they are quite forthcoming in asking. in fact after eating at the burger bar opposite the hotel on our first night and leaving $- we were shouted at by the waitress saying we must leave $- despite her not being very helpful at all. similar situations happened throughout the holiday so be aware that if you dont leave a tip they will probably challenge it. new years eve we arrived on new years eve as it is meant to be the best place to celebrate but we were quite disappointed. we decided to go out at -pm which we assumed was still early but by this time there were so many people and the pavements were shut off we couldnt walk any further then outside the hotel and congregate in the road. i never expected to be at the front but i assumed they would put the big screens-speakers up so you can see and hear what was happening in the sides road leading up to times sq however there was nothing and although we were close due to the amount of people we could not see or hear anything at all. after one hour of standing in the cold and not moving any further forward we decided to go to the bar in the hotel and came back out at --.--pm which was a nice atmosphere as everyone was counting down and fireworks were let off in central park. it wasnt until we got back to the hotel we saw the celebritites and events throughout the night that took place in times square which looked fantastic but unfortunately we didnt see anything. apparently people start congregating at -pm if not earlier but to be honest even if we arrived earlier it was so cold and impossible to stand for that long. be aware if you do want to aim for the front and get there early if you move for the toilet-food you will lose your place and no alcohol is allowed. shopping i would strongly recommend a trip to woodbury common it is about an hour from the port authority bus terminal and costs $-- but the money you save there in comparison to shops on -th avenue you will not regret it not only are the prices cheaper it was then offering a further discount and if you go to the visitors centre you will receive a big booklet of further discounts which can you used with other offers so can work out very cheap. -th avenue wasnt very cheap but was a great experience and walking from central park to --th street we managed to fit in lots of sight seeing too. i would recommend flat and comfortable shoes and if you go in the winter a hat scarf and gloves. sightseeing on our last night we visited the marriott marquis hotel which has a revolving restaurant-bar on the --th floor. it was amazing! you can see everything and the rooms are lovely decorated it was very romantic but there was groups of people too so caters for everyon. it was a lovely atmosphere. be aware that even if you stay for a drink you will be charged for the view which was about $-- and we were not made aware of this before but for us it was worth it and a great experience.',happy
id41597,' this will always be our airport hotel whenever we visit la. arriving in la at --:-- pm equates to -:-- am in boston so it is always easier to stay at the airport and drive to our extended stay location in the morning after a good night sleep. in addition to a most convenient location for airport access the lax marriott is very clean and the staff is very courteous. the rooms are very comfortable and extremely quiet considering the proximity to the airport runways. latitude -- serves a great breakfast. unfortunately this hotel was booked for the night prior to our departure and we had to stay at the lax holiday inn who is paper thin walls and rude staff member provided us a huge disappointment.',happy
id41598,' i was so impressed from the moment i got there. plaza is certainly not a typical large impersonal chain. the front desk staff was fast and accommodating and i was shocked when i returned to the lobby hours later and they remembered my name. great personal touch. the pool bar was the coolest feature at the hotel. peacocks and pheasants roaming the garden- pool area. it was clean and the bartender was good. i had breakfast and lunch in the restaurant most of my stay and my waitress was wonderful. a young quirky girl who kept us laughing. during a busy rush i saw the manager picking up dishes and bussing tables even though she had plenty staff. an a+ in my book. hats off to the chef tortilla soup was the best! i ate it - days in a row! our housekeeper also took very good care of us. we will be back this summer!',happy
id41599,' hotel mulberry is a lovely hotel. it is modern clean and well serviced. the rooms are spacious and well appointed with comfortable beds. staff are mostly friendly and accommodating although one or two are off hand and it took two visits to the front desk to get our tv to work. our room was on the -nd floor and had a viewof the light well between buildings in which there was a small shrine. nice. unfortunately our room was also next to a storage room which meant we had a lot of staff noise early in the morning - banging and talking loud enough to clearly hear what they were saying (including on their walkie-talkie - so complete with static). not only that but staff knocked loudly on our door just after -am twice during our stay to begin housekeeping. most people on holiday or even on business are not wanting housekeeping at -am! surely it wouldnt be hard to start with the rooms where people had early check outs? or just start later in the morning. our room was also opposite an elevator and chatter from those entering and exiting the lift was also very loud in our room - maybe something to do with the design? or given there was a lot of light visible around our closed door maybe the door doesnt fit properly? i would recommend asking for a room well away from elevators and storage rooms here. as well in our room there was no working ventilation in the bathroom and an odd shelving system that didnt quite fit under the sink and would block the door from opening. easy from the inside to rectify quite tricky from outside when no one was in the bathroom! all that said i would still recommend the hotel for both price and location as well as for the included breakfasts. the staff at mamas where breakfast is served offer a simple menu but one that is reliable and tasty and delivered quickly and with a friendly smile. columbus park across the road is a great place to take one of their coffees to enjoy in the morning sun and little italy - blocks away is a treat esp on weekends. access is easy to all subways stations too. i wanted to rate it -.- because it is a nice place in a good position but there are also definitely some things that could be improved.',not_happy
id41600,' this was my first visit to charlotte along with my colleagues in office. unfortunately we arrived late as we missed our connecting flight from chicago to charlotte. when we arrive post midnight we realised that our executive rooms were given to somewhen else and we were made to stay put at some different levels. having come through a long flight we had no strenght to argue on this and after - mins of discussions we took what was given to us. all three of us were put on separate floors who is cribbing at -am ?. we just took the keys and went to our respective rooms. my room was quite ok but my colleagues rooms were really cramped and that too after paying up for executive rooms.food was ok and we were there only for - nights so did not have much time for fun. this hotel was accessible as the name suggests as being in the center of the city with easy access to nearby restuarants theaters etc.',not_happy
id41601,' this is one of my least favorite places in downtown memphis. the location is good if you need to be in downtown memphis. however the staff is not terribly helpful the rooms are dark and the business is frequently not working. the rooms are questionably clean. the tgif in the hotel is very overpriced and marginal at best. if you have an option to stay elsewhere in downtown memphis i would do so. . i do not recommend this place.',not_happy
id41602,' we just returned from a week in san diego. of which we spent - nights here. good location around a few hospitals but we only heard sirens a few times compared to what youd think. we had our truck but still walked to dinner - nights. lots of good food to choose from close by. with or without the kids the corvette diner had a neat energetic atmosphere. it is literally around the corner. it has been there forever. we had a -br suite on the -rd floor. it was a smoking room which are getting harder to find. it had a full kitchen dining table granite counter-tops balcony(no view) great shower with plenty of hot water and tub tons of closet space and lots of room to move around. the property itself is a little old but it was very clean. they cleaned our room every afternoon. the pool was heated. it was on the small side and -ft deep but just right for my kids. we only went once. we can swim anytime. also the breakfast was good. they had the normal stuff plus a couple of waffle makers. fresh waffles were the best. the staff were friendly and had answers to directions and things like that. i received a welcome email a few days before my trip and also a thank you email a few days after. i thought that was nice. we made reservations - months ahead of time through the website and got an extended stay rate of $--- plus tax per night. if i had to pick a con it would have to be the parking. we have a -dr truck and it was a tight fit. overall we had a great stay.',happy
id41603,' very good situated very friendly and helpul front desk. the room was very clean and whatever i needed was arranged very fast! very small rooms however this is not a big issue since we are in new york for the city and not for staying at the hotel!!!!',happy
id41604,' we have stayed at many la quintas and this was by far the worst. we paid $--.-- a night which was also the cheapest we have paid. the room was adequate although the bathroom floor was constantly wet and we could not work out where this was coming from?? everything felt damp in the room although we appreciate it was quite humid at that time. there seemed to be quite a few people living at the hotel rather than daily guests. the breakast was horrendous. coffee was foul and the food was all in plastic packages and everything was being rejected all round. la quinta usually put on a good breakfast with many selections. the breakfast room was absolutely filthy. the floor was so dirty and the walls and tiles had food and splashes on them from long ago. on the plus side the reception staff were very helpful and there is an ihop next door! the location is good for austin attractions. the pool looking quite inviting although we did not use it. i normally recommend la quinta but not this time have a look around for something better.',not_happy
id41605,' the hotel was very lovely. it was also very clean and the service was very nice. like!',happy
id41606,' great location to explore from & right next to the beach. the rooms are simple & nothing flash but comfortable & clean. we certainly got lots of use out of the laundry! i wouldnt have wanted to spend heaps of time in the room necessarily but we were out exploring most of the time so it worked well for us.',not_happy
id41607,' i really loved this hotel the room was very nice a little small but it is dc :) services were over the top. the tv is in the room --- could be larger and less fuss. the second floor amenities were very good. morning breakfast was nice lunch replacement was there also. love the bar and dining had good prices and the food and drinks were on point after a long work day. happy hour meals are perfect if you did not want much to each.',happy
id41608,' stayed at this hotel for - nights prior to my cruise. the location is ideal for the harbour and the trolley services. a much better and newer hotel than it is namesake in the gaslamp quarter that was only a -- minute walk away.',happy
id41609,' this property is a ripoff. overpriced. they charge you for everything... parking internet etc.. and certain staff is not friendly. this marriott does not value its loyal customers. do yourself a favor and avoid this hotel and go to another hotel in the area... the holiday inn and hilton are friendlier.',not_happy
id41610,' we stayed at the hilton seattle airport for two nights. it wass a very convenient location with frequent shuttle service to-from the airport. the lobby was spacious and well-decorated and the front desk staff were outstanding. the rooms were nice and comfortable. we had breakfast in the restaurant and the food was great. all of the hotel staff were friendly and helpful. id recommend the hilton especially if you want to stay close to the airport to catch an early flight.',happy
id41611,' this hotel is a great base for exploring san fransisco. it doesnt look like the classiest hotel from the front but the room was a good size and comfortable. it was noisy at night time but any hotel on lombard street would be. there is no breakfast at this hotel. reception was extremely helpful and friendly showing us all the best places to go. tparking is a bit of a nightmare spaces are tight and it comes as first comes first served. the best thing about this hotel is the location. it is a -- min walk to fishermans wharf and to the bridge. behind the hotel is chesnut street full of lovely restaurants( try pacific catch yummy) a cinema and nice shops. i would recommend this hotel',not_happy
id41612,' first time in san francisco-last time at hilton on ofarrel street-rooms are very small didnt even have room to fit suitcases. parking garage is another horrible story and is very expensive to park. the only thing nice about the hotel was the lobby.',not_happy
id41613,' we had a corner room on the -th floor that was probably larger than the hotel is average room. it was very nice with a fireplace (not functional of course) which made the room very cozy and warm. the room and bathroom were clean (and cleaned every day). wi-fi is included and there is a space to sit with a lap top spot. however there is no closet to speak of really - hangers behind the door and a tiny space (- x - feet) to hang jackets and pants. but this is a very small inconvenience compared to the overall advantages of the place. the staff was very helpful and welcoming. the building used to be a ywca and is quite stylish. and the location! you can walk everywhere. there are nice restaurants close by (quite practical when it is pouring rain as it was one night we were there); the prudential tower is also within walking distance (great shopping!). i recommend this place and will go back if i visit boston again.',happy
id41614,' i stayed at this property from november --th to december -st with my father as we were in memphis for a funeral. we both enjoyed the daily hot breakfast buffett as well as the business center. we didnt take advantage of the evening reception other then grabbing a beer before returning to the room. i was prompted to write this review after recieivng an email from my father this morning. i left a wedding card with a check from my dearly departed great-aunt in the room. when it was found an employee of the property contacted my father to get my home address and mailed the card back to me. due to my stress anxiety and grief surrounding the funeral i hadnt even realized it was missing and probably wouldnt have ever remembered. thank you to the caring staff at staybridge - i will treasure this last card from my great-aunt always! next time im in town for a visit i will certainly stay at the staybridge suites!',happy
id41615,' ok. i think i have a pretty high tolerance level for things going wrong at hotels. but really. embassy suites in friendship heights just struck out. strike one was when i arrived last monday to find the chevy chase pavilion shopping atrium (attached to the hotel) swathed in plastic and construction corridors all around through which i was supposed to find the right elevator from the metro to the check-in level. it is evidently been under construction for months and yet nobody thought to inform me (or my travel agent) as we were making the reservation. the workers didnt start working until -:-- a.m. but it was hardly a relaxing ambiance when they were pounding and grinding away during breakfast. strike two: $--.---day for wifi. seriously. who charges for wifi these days? i managed to convince the front desk to comp me on that because of the events leading up to strike one. then strike three (four five and six) was the ease with which my keycard lost its info and repeatedly refused to open the suite door. no matter how i tried to protect it from magnetic fields it failed four times in five days. were up to strike seven: power washing the military road entrance -- the only way to get in from street level -- at - p.m. when guests are returning to the property. cascades of water pouring down onto the entryway. nobody stationed there to direct confused potentially soggy guests to the safe way into the building. strike eight was the people washing my sixth-floor window -- loudly and sloshily -- with again no warning from the management about the potential peeping toms outside my windows. we are now up to an entire inning of strikes. the management is going to hear from me about this stay. the suite itself was fine but for what they are charging my company to have me stay here the degree of inconvenience exceeded my generous patience. all of these things could have been managed much much better. i am very disappointed.',not_happy
id41616,' i stayed at this hotel recently on my way to & from new york. i found the front desk & guest services staff to be helpful and courteous. the shuttle service was prompt and the drivers extremely helpful (my suitcase weighed a ton). some rooms looked like they were being upgraded and whilst i didnt stay in one of those rooms i had no complaints especially for the price i paid. it was clean comfortable and had fresh linen and towels. room service was also prompt and the food was hot. ill definately stay here again next time i travel through lax.',happy
id41617,' can you turn off the heat? can you turn off the gas pilot in the gas wall water heater? can i have a receipt which shows the rate per day and the tax? whatever your request the staff at beck is has a simple answer: no. sometimes they are comical: if we turn off the gas pilot light there will be a small amount of gas in the room giving the room a funny smell. i cant argue with that. but asking guests for full pre-payment at check in (with no itemization of the room rate) give me a break. on the plus side: great location close to historic f line street car near peets coffee etc. also the rates are a bargain and free parking.',not_happy
id41618,' just got back from a short stay at the pod hotel new york. i stayed in a bunk room at the hotel which was great for me as i was travelling with a friend. the room was very small however this wasnt a problem as we didnt spend much time in it. the hotel was great value and adequate to our needs. the location of the hotel was also very good with the subway just on the corner dont be afraid to use it it isnt as complicated as the maps look youll be hopping on and off before you know it. the hotel was very clean and tidy and there was maid service with clean towels everyday. we didnt have a bathroom we used the shared bathroom which was also always clean and always one available there were - on our floor which made it quicker to get ready and get out shopping!! will definitely use the hotel again and recommend it to anyone looking for clean comfortable modern affordable accommodation.',happy
id41619,' dirty spider in the shower security door broken carpets and walls stained. i pulled back the drapes in the morning and a roach fell to the floor and scurried behind the dresser. i will never stay in this awful place again. creepy & dank.',not_happy
id41620,' very nice hotel. great location. only a short block from the copley square t station. good service. i froze. the meeting rooms are cold even with a sweater. my hotel room was cold and the ac was off. it goes against my principles to turn a heater on in july.',happy
id41621,' this hotel was terrible. checking-in the girl at the front desk was not nice at all. she wasn`t rude but certainly did not make any efforts trying to be nice. same thing with the valet guy. (well this is l.a. and it seems that this is pretty common down there) but the worst thing: the room itself had a strong smell a mix of cleaning products and mold. in fact i went to check and all the floors smelled like that. i not only wouldn`t recommend this hotel as i left earlier than planned.',not_happy
id41622,' bathroom floor was sticky bed was filled with cat hair door was broken and room was extremely small and smelt like vomit. do yourself a favor and pay extra to stay at the sheraton. although it is a little more expensive to stay at the sheraton universal it evens out by using the sheratons is shuttle services and avoid universal studios parking fee is. trust me you wont regret it. it was the worst hotel experience we ever had!!!! just trying to help out the world and prevent future experiences for humanity.',not_happy
id41623,' topaz hotel is such a great place to stay! it is an easy taxi ride to all of the sites in dc and you feel like you are very distant from all of that when you are in the hotel itself. the decor is beautiful the staff friendly. we loved our stay!',happy
id41624,' our one-bedroom suite was spacious and had a full kitchen - larger than we had expected. while comfortable the suite needed updating eg the broadloom had seen better days. the staff were very friendly and helpful. the free wi-fi was great. dont bother using the room safe; it is not bolted to the wall or floor. one downside about the location - it is on the corner of -nd avenue where subway construction has been ongoing for years so not pleasant to walk along as well as noisy.',happy
id41625,' lovely hotel. pikes market is really a ton of fun. the market opens after ---- and shops close up around ---. there are places all around the hotel to eat and enjoy. i would absolutely recommend this hotel.',happy
id41626,' we stayed at the magic castle in march of ---- after having cancelled two previous reservations at a couple of other hotels in the area because of safety reasons. we stayed for a week and loved it. the rooms are not first class but they are clean and that is all that matters to me. i liked the apartment complex layout with balconies overlooking the heated pool. the staff was super friendly with advise on the area and helping us when we needed things (they lent us a corkscrew and utensils etc.). we never made it to the club so next time that will be something to check out but i will definitely stay there again that is of course if the price doesnt go up too much.',happy
id41627,' i stayed at affinia manhattan in ---- before it got renovated. at that time i thought it was a really good hotel for its location. i just got back from another trip in nyc and i must say that the renovations really makes it like a brand new hotel. dont get me wrong: they didnt rebuilt it. it is still a little noisy on the lower floors. so if there is any availability on the higher floors do not hesitate. the location is perfect: close to times square the subway and both nj transit and amtrak stations are across the street.',happy
id41628,' the hotel has a nice outward appearance and an attractive lobby. the woman who checked me in was civil but not overly friendly. she indicated i was staying two nights - and i told her it actually was one night and she didnt say anything. then when i received my key it had a large sticker on it saying that early checkout could result in a fee. so i had to call down to the desk and indicate i was checking out in one day. then when i checked out they said oh youre checking out early and i had to remind them that twice i had let them know of my early departure. pretty frustrating. the room is fairly large by hotel room standards. king size bed small sofa desk etc. there is a $---day internet charge. i didnt use it so i cant speak of it is quality. coffee in the room as well as the customary ironing board and iron. there is also a small safe in the closet. the condition of the main room was nice. bed was comfortable and looked relatively new. the bathroom had paint and ceiling tile that was chipped off in the shower making it looked water soaked. it was in pretty rough shape. the tile had spotty mold on the grout. i ordered room service and it arrived promptly (-- mins). i ordered the chicken caesar salad and some ice tea. it was expensive but tasted fine. i left the tray outside the room and it was still there in the morning. the hotel is very quiet. i didnt hear any noise at all and i woke up a number of times (couldnt sleep for other reasons). there is no shuttle from the airport to the hotel so you have to take a cab. the cost of the cab was approximately $--. in general this is an average venue. the group i was with had dinner in the hotel is restaurant and said the food was average but it took two hours to dine there because of the slow service. there are nearby venues (marriott is and hilton is) that i would suggest you use before opting for this sheraton.',not_happy
id41629,' fairly quiet which was surprising given that they were in the process of building a brand new wing. nice clean pool area. helpful staff. convenient to downtown trolley and good dining. (the hotel itself has decent food as well.) the electronic amenities worked well for me. i was there with a group of people although i had my own room; we were attending a conference in charlotte together. given the pleasant experience and the rather low price it was an excellent value. i do suggest making reservations directly with the hotel because it can actually be less expensive than something like hotels-dot-com.',happy
id41630,' my husband and i stayed at this hotel in summer -- and i have nothing good to say about this hotel. it was absolutely frightening! the hotel had no air conditioning and it was about -- degrees that day. our small air conditioner in the room was broken. their were rips and stains on the furniture. our sheets had burnholes in them with matching burnholes in the floor. the room was filthy! every person we spoke to in elevators was either there for the sex show-rave taking place in the hotel ballroom or were also horrified by the disgusting rooms. we spent the whole night with the lights on and the tv playing to try to keep the roaches at bay. attempting to check out was equally awful. we went to the front desk and the manager was out getting her breakfast and the girl behind the desk was chatting with a group of guys that appeared to be friends-family?? there was an old woman wandering around the lobby in her sunday best (from ----??) makeup caked on her face mumbling about when the bar was going to be open - this was about --am! that was very sad. i called the ramada corporate to inform them of the situation and they could not have been more disinterested or less helpful.',not_happy
id41631,' originally thought we were staying at hilton times square but when seeing that hotel we were pleased that we were at this one. the foyer was large and the reception staff pleasant and helpful. we were in a double double room on the --nd floor and found the room large and plenty of space for clothes and extra shopping. we did not eat at the hotel but had a few drinks in the lounge which was comfortable. good place for people watching. the hotel is in a good location opposite and near to rockafella centre central park and plenty of good restaurants. we enjoyed rosie ogrady is but our favourite was tony is on --rd street. had great food and great drinks the belini is are wonderful. comfortable beds and pillows slept well and it was well needed with all the walking to do. would definitely go back to that hotel.',happy
id41632,' we keep coming back to this hotel for many reasons but especially because of tthe helpful and friendly joy at the front desk. during our last visit to sf joy graciously accommodated us after we moved from a different hotel mid-stay. she always goes above and beyond to make sure we have an enjoyable stay and is the reason we will return to stay here. oh yeah and the hotel is excellent too :)',happy
id41633,' the area around the hotel is awful but i had expected that. the room was in bad shape: wallpaper was peeling off the walls. the advertised free internet didnt work at all. out of four elevators only two were working. the valet couldnt locate our car for quite some time when we checked out. i wasnt at all impressed.',not_happy
id41634,' reviewed this hotel -- months ago.(oct ----) hotel was in bad need of a remodel then. carpets furniture linens and appliances all were dated and needed replacing. a gm from the hotel replied to my review and stated the hotel would be totally remodeled by the end of the second quarter of ----. i had originally made reservations for a different hotel and after reading the response from the gm i cancelled and decided to stay at the newly remodeled residence inn agian. i was so looking forward to a fully remodeled hotel. on arrival the lobby was nice & new and clean. very nice. that is where the disappointment began again. when we got to our room there was no remodel. all the same old ugly worn out stuff!!!! especially the pillows!!!!!!!! this hotel still has issues!',not_happy
id41635,' location of hotel is very inconvenient for activities. sheraton should provide a shuttle to downtown area and other places not just the airport. unable to walk to anything and felt like they know that and therefore charge outrageous prices for drinks and foods. room was just okay. cleaning service was extremely slow and hallways were not always clean.',not_happy
id41636,' i booked a weekend getaway at the westin riverwalk for my wife and i on our -th wedding anniversary. i spent a little extra on the romance package which included wine and strawberries daily in-room breakfast and a late -:-- p.m. check out. first we were given the wrong room. i booked a room with a large --x-- balcony and they gave me a room with a -x- balcony. that took an hour to get sorted out. second i had a florist deliver flowers to the front desk with the instructions they were to be waiting in our room when we arrived. instead they had been sitting at the front desk for hours and were only delivered to our room once i inquired about them. third we waited for - --- hours for the wine and strawberries to be delivered to the room. fourth we were told we could not check out late per the package because of the availability. i will never stay at the westin riverwalk again. the riverwalk is awesome and there are plenty of other hotels to stay at.',not_happy
id41637,' we stayed - nights at hotel monaco & loved it! cool funky deco vibe throughout the hotel. we enjoyed having the temporary pets in our room the goldfish are a charming touch. we found the staff to be friendly but not overly-so. nice hour with wine and watermelon sangria which hit the spot after a long hot day of sight seeing. we didnt eat at south water kitchen but we did have a great meal at nearby shaw is crab house and the best breakfast in town has to be at yolk where we went both mornings. we didnt find the beds to be especially comfortable too soft for our taste but we loved everything else about the place. so much to do in chicago we wish we could have stayed longer!',happy
id41638,' as context this was a family vacation with a --year-old. as such the location (less than a block from the carnival-like touristy times square) was good. if it were just me and the wife i would seek out more low-key environs with better restaurants and bars. positives: midtown location is good if youre going full-on tourist. close to times square moma -- rock center broadway. we stayed in an executive suite with a bedroom and living area with sofabed. the room was spacious by new york standards and the bedroom had a sliding door to close off the living space; a good thing if putting a kid to bed early. new large flat-screen tvs in each room as well as an alarm clock with an ipod dock. the staff particularly the concierge and bellman were very helpful and friendly. the daily hour with free beer and wine was a very nice touch. would recommend joining the kimpton loyalty club to get free wi-fi and a $-- credit against the mini-bar. we also got a new york times every day which was nice (not sure if this is standard or part of the loyalty program). negatives: we stayed in room ---- and there was heavy loud construction going on in the building right across the street beginning at around -:-- a.m. every morning (doesnt look like it is ending any time soon). housekeeping makes up the sofa bed every evening instead of just leaving linens in the room. this sounds good in theory but they didnt do it the first night and we had to call down to the desk and wait -- mins for someone to bring sheets. on another night they made up the bed at -:-- p.m. so we essentially had no seating for the rest of the evening. the sofa bed mattress had a large urine stain. similarly our room was showing some signs of wear; chips in the bathroom vanity shower head cover pulling away from the wall scuffs and dents in the walls leather worn off on the couch. tough if impossible to get a cab at this location. you have to walk down to the corner (which is fine if you dont have too much luggage). mini-bar was never replenished over a --night stay. i find myself wishing there was a rating between average and very good as very good is a bit on the generous side. there are some excellent aspects to this hotel as well as areas where they fell short. i suspect that had we had a different room (less worn away from construction) the experience could have tilted more positive. i will continue to patronize kimpton properties but probably not this particular hotel (acknowledging that some of this due to having no desire to stay anywhere near times square in the future).',happy
id41639,' i never book a hotel stay without checking the reviews of fellow travelers in trip advisor. our son recently returned from a deployment in iraq & we made the trip down to savannah georgia where he is stationed to joyfully welcome him home. flights were less expensive flying into jacksonville florida so we decided to fly into jax rent a car & drive up to savannah. (less than a - hour drive.) after our joyful reunion we drove back to jacksonville & based on the reviews of this hotel we saw on trip advisor we decided to book here for one night. one reviewer wrote how the hotel was renovated. well the only thing renovated was the lobby & hallways. our room had newer carpet & some wallpaper & yes that great bowed shower rod . the pull out sofa was reupholstered but they forgot to upgrade to new foam for the cushions. it was as clean as a quick reno on a older hotel could get but in my opinion was not worth the $--- a night rate. we stayed at a brand new hotel in savannah ga for a cheaper rate than this hotel.',not_happy
id41640,' we stay at a lot of laquinta is when we travel because we take our pet dog with us most trips and have always been pleased with the accommodations at laquintas. so when we booked a laquinta in central denver we expected to be satisfied with the hotel. it was horrible. the room did not feel clean i think i saw a flea jumping around on the tv screen the internet would not connect and the location is in a very seedy part of central denver. we actually checked out a day early (we were only booked for two nights) and drove a couple hours out of the city to stay.',not_happy
id41641,' this is a jewel of a hotel with a wonderful helpful staff and a convenient location. the rooms are modern and spacious by nyc standards with thoughtful amenities throughout. plus the hotel provides a generous continental breakfast in its comfortable lobby followed by beverages throughout the day and ending with wine and champagne together with cheese and crackers in the evening accompanied by live piano music. on the top floor there is a small private garden retreat perfect for a warm autumn evening. a great find!',happy
id41642,' first night wasnt bad. big room nice and clean. went to the restaurant for breakfast the next day. waiter took our order fairly promptly. one hour later got up and left because food still wasnt delivered. at -:-- on second day room still hadnt been made up. had to ask the front desk to get it cleaned. second night parties all night. guy in the next room had to be forcibly evicted because of drunk and beligerant behavior. played music loudly even after security asked him twice to turn it down. lapd finally escorted him out. to their credit they didnt charge me for the second night. id never stay there again.',not_happy
id41643,' we stayed at the hotel last summer. even if location is not at manhattan is most visited places we had a great time. we stayed -nights and the staff was awesome even if they didnt speak spanish. subway is within walking distance. rooms are really small but what can you expect in manhattan? even though rooms are clean nicely decorated and beds are comfortable. highly recommended.',happy
id41644,' booked this hotel without knowing what it was (got it off of hot wire for a great deal). was extremely pleased with everything about it. i should not have complained about the no free breakast because it told me right on hot wire that complimentary breakfast was not included. we were going to partake in breakfast (that you had to pay for) but we mustve gotten down to the eating area too late because they were cleaning up. we ended up going to a great diner keith is across the street so no biggie. the hotel staff was extremely friendly-helpful-kind and the fact that there was free wine and tap beer for guests during hour was sweet! would definitely come back to this place!',happy
id41645,' my wife and two children (- & --) stayed a full week over the july -th weekend in a --bedroom suite w-city view. before we even arrived sarah and team at front desk contacted us via email to answer questions we had helped us w-rental car reservations and gave us recommendations to restaurants. once we arrived sarah gave us a tour of the facilities the multiple terraces etc. to acquaint us with hotel. our --bedroom suite was spacious. great kitchen setup fully furnished. traveling w-kids it was really convenient having a washer-dryer in the room. location was fabulous (- blocks from hyde street cable cars). being on the bay but slightly down from the wharf it was convenient if youre interested in biking along the bay or to gg bridge going out for a run in the morning or just having plenty of restaurants or shops (cupcakes desserts etc. which our kids frequented daily) to satisfy almost anyone traveling. i initially thought being so close near the wharf that it would be too noisy or close to all the tourists but the location is far enough where it never became an issue. the best amenity was the house car. we practically used it daily and over a full week including the july -th weekend when the hotel was completely booked it was only unavailable once to us when we needed it. if you plan on staying here i think you can absolutely go without a rental car (unless you plan on going outside the city like we did for a day). we also used the house bikes (bmws!) - should definitely take advantage of this if they are available (one note of caution - the kids bikes are small and they did not fit our - & -- yr-olds so we ended up renting for them). great breakfast daily (fresh fruit bagles etc.) and my wife and i did the wine-cheese one afternoon. had previously read on tripadvisor where city view rooms were noisy. although we heard an occasional bus-cars it was never that bad...just keep in mind you are staying in the city! the only negative i could come up with was the small closet space. could use a bit more room-space...other than that would have to say this was an excellent facility and definitely one everyone should experience! my understanding is this wont be a hotel forever...once they sell all their fractional units it will go private. so enjoy while you can!!!',happy
id41646,' we went to memphis just for a weekend getaway as my husband had never been. i picked the westin when we were forced to change our travel dates and my first choice was booked. i talked to the folks at hotels.com to find out why the westin wasnt rated. upon learning it was brand new i figured it is a westin. what could go wrong? especially at $--- per night. -. location plus: if you want to be very close beale st. knock yourself out. it is across the street from the gibson guitar factory sun studios and the fedex forum and one block from beale short walk to the trolley on main. -. location minus. noise! we were on the ninth floor and it was so quite --- until we got back from dinner looked out the window and saw a band setting up for a party on the roof of sun studios. huge speakers were perhaps --- yards from our window. i called the front desk and were told that it would not only be audible but would go on until perhaps -am. they moved us to the fifth floor (after we waited an hour for a bellman and finally called again.) now we could see the fedex forum which was ok but from - blocks away we could hear every word of every song some dj was playing. the bellman honestly admitted that a room away from the noise didnt exist. he suggested that they had earplugs available. by that time we were done in so we decided to adapt. if i were managing the westin beale street i would immediately go out and get sound machines to offer guests with noise issues. at least that might help. next day on the trolley we realized we would have been better off to go up main towards the convention center and pick the marriott or something away from beale. it is just a trolley ride away. (for a $-.-- ticket you can get on and off all day.) -. staff plus: very friendly. eager to please. the concierge (joan) was very helpful as i had no tour book. we especially liked her restaurant suggestions (dinner at felicia suzanne is - pricey but absolutely outstanding in every way!) but every time we called asked a question or encountered a staff member everyone smiled greeted us pleasantly if only to say hello and to accommodate us. no minuses. -. room plus: -- small but well appointed. no plastic real glasses and ice bucket etc. nice tv. comfortable chair with ottoman (but as usual only one!) nice big closet plenty of hangars. safe. good coffee in room. noticed accommodation for computer hookups for internet access although we didnt use. -- clean as a whistle and absolutely smoke free (hotel has only been open since april but both rooms were spotless!) king beds were quite comfortable. they allow you to tell housekeeping if you wish to reuse towels to save water but the notice for this is on a table in the room rather than in the bathroom - odd. i didnt see it until we were packing up for home. -- thermostat was nice and responsive. the fan was pretty quiet but helped a little bit with the noise. --pillows were smashing - not too hard; not too skimpy! actual king-sized pillows on a king-sized bed. very nice touch. regular size were also there. they had the very complicated bedding that is all the style now but we were quite comfy and the second night absent the noise slept well. --the bathroom has both a shower stall and a tub and is otherwise well appointed. towels large fluffy and plentiful. love the smell of the toiletries provided. great hair drier. -- the clock numbers didnt light. small thing but in a strange room in the middle of the night being able to see the clock is a good thing. -. room minus: a few. -- noise. the room doors close with a quite loud noise and there is no way to mitigate it. -- we returned from sightseeing at -pm to find our room was not made up. this was disappointing. when i called i was advised they had been busy. this sort of excuse always makes me annoyed. i want to retort that i should hope so! why arent you prepared to handle busy? i didnt say that. they sent a maid. --in the first room we were in the water temp indicator on the shower was backwords. cold was hot; hot was cold. and the double shower heads were pointed in two different directions but so high up we couldnt reach to adjust either direction or water pressure. this was not a problem in the second room. -. restaurant: we only used for breakfast. it was cold - the room; not the food. service was good first morning; only ok second. menu is strange. it is apparently assumed that everyone eating is going to immediately go out and fell trees or lay brick or something. complete breakfasts were all --egg this and --egg that. we ordered ala carte and were shocked by overpriced huge portions intended for one! the potatoes could have fed - people. the sausage could easily have fed two. too too much. they would do well to tone it down. one-person sized portions as more reasonable prices. the next morning we knew better how to order but it was disappointing to not be able to just get human-sized portions of what we wanted instead of having to make do -- at high prices. -. misc: parking is expensive! $-- to self park. $-- to let the valet do it. and youll pay for a full day on the day you leave. but is was prompt and the young valets really hustled - with a smile! we had a good if not great experience at the westin.',not_happy
id41647,' would recommend this hotel for visits to washington. location between the white house and dupont circle where there are some nice restaurants and bars. beautiful decor. comfy and spacious rooms. nice staff.',happy
id41648,' i travel for work and pleasure non-stop and this is the worst hotel that i have stayed at in a very long time. check in went smoothly but when i got to my room it was very old and the door in great need of a paint job. i ordered room service dinner which came and was wrong. upon reordering dinner it took another hour to have it sent up - and - phone calls. while the supervisor removed the room charge i was starving and not happy. there are no hair dryers - what hotel doesnt have hair dryers in this day and age - the bathroom is tiny and street noise went on all night long. for the money stay someplace else! this hotel is an embarrassment to the starwood chain.',not_happy
id41649,' as a business traveller i spent the majority of nights at hyatt hotels. unfortunaely this one seems to be the outlier. i stayed -- nights in sept-oct ---- at this hotel (two stays). on my first stay i paid for the internet usd-- per night which is ok if it works which it did not. the connection was incredibly slow --mins to load one youtube video. on top they forgot to service my room twice over the course of the -- nights. the first time they forgot only the bathroom when i complained the lady told me it was part of their green policy. only after i insisted did she check and find out it was not supposed to happen. after -hours they then send somebody to service the room. no doubt the location is good and the rooms are refurbished but the service for me was nowhere near what i am used to from a hyatt.',not_happy
id41650,' the st. marks hotel is a small hotel located right in the east village (next to the trash and vaudeville store for all you punk rockers). i traveled with my sister cousin mom and aunt- all different ages. we visited the city for just a weekend (two nights) and quite enjoyed ourselves. the hotel rooms were much smaller than what we are accustomed to with just enough room for the beds; however they were perfect for what we needed. during the weekend the only time spent in the hotel was while we were sleeping; the hotel was simply homebase. that said the st. marks is within comfortable walking distance to numerous great cafes breakfast diners etc. additionally we walked literally everywhere we went- from the hotel to -th avenue to times square to broadway etc. if you need to take the subway it is - block away. you can also find a starbucks a walgreens and many other stops right by the hotel. finally there is an awesome pizza place located downstairs on the corner of the hotel too. while the st. marks is certainly not luxurious you cannot beat the price for the friendly staff great location and clean rooms!',not_happy
id41651,' we stayed for four nights in two marina view rooms. view is beautiful and it is very quiet and relaxing on the marina side of this small hotel. breakfast was delightful with indoor and outside tables. staff especially at breakfast were very attentive and friendly. location is very good for seeing all the sights. there are about -- good restaurants within half a mile (easy walking). this is a really good vacation or business choice.',happy
id41652,' the hilton chicago offers visitors an excellent location on michigan avenue in downtown chicago. the location of the hotel puts visitors within easy walking distance of various museums great restaurants and shopping. ive stayed here many times. my consistent impression is that the hilton chicago is a big hotel. it is really big. but the service level of the staff make the hilton chicago seem like a boutique hotel. the staff is friendly and highly attentive. ditto for the restaurant and bar staff. the staff is knowledgeable and friendly. yes it is an older hotel. it is an old fashioned decor throughout the property. however to escape the weather of chicago (summer or winter) and enjoy excellent views of lake michigan or downtown this hotel offers travelers an excellent choice. given the physical size of the hotel and the number of people staying here on a busy night there can be a considerable wait for elevators. unless you are running late for an engagement a long wait for the elevators is a minor inconvenience considering the positive aspects of this property. one word of caution if you choose to use the l (public transport elevated train) to transfer from ohare to the hotel (use the blue train line) the closest blue stop is jackson. despite the appearance of proximity to the hotel getting off at jackson with more than one bag does not make for easy walking distance to the hotel.',happy
id41653,' allowed us to check in - hours early and staff was helpful and friendly throughout stay. free parking!!! very large room with the basics. everything was super clean though there was an odd smell in the hallway just outside of our room. if you plan to wander around grab one of the little maps from the front desk. we lived by it! if you like to walk as we do fisherman is wharf and the launch for alcatraz are within reasonable distance. bus service is only a block away. plenty of restaurants and shops within a couple of blocks. mel is diner across the street was perfect for a quick breakfast or lunch and late-night hot chocolate with whipped cream was fabulous!',happy
id41654,' recently stayed her on a business trip when i arrived my room was not ready my meeting was going to start in -- minutes and i needed to change the front office manager offered to let me use his office to change so i could make my meeting. you dont train that type of service. hotel does a good job of using the guest name during the stay which make me and most travelers feel important. only strange deal was i paid for self parking daily but the gates in the garage were up the entire time so did i need to pay at all? getting to the hotel off the freeway could be a little challenging. im on a low carb diet and for breakfast i can really only do the egg whites in an omlet. $-- for breakfast a little much. if i was paying my own would have skipped would stay her again.',happy
id41655,' the hotel property is very nice. it is clean and contemporary. that is the good news. i was fortunate to get it at a good rate of $----night. (it usually fares out much higher.) even at $----night in nyc during a large convention it was disappointing. this property is certainly looking to make a dollar anywhere it can. want to use the gym? $---pp-day want to use the computer in the business center? $---log on + .---minute side note: i did bring my laptop and log on with the wireless in the room. well this property doesnt have wireless in all the rooms yet. (- star property without wireless in ----?) they did have the option to sit at the desk and link up wired. $---day how about ammenities? there is a pool on the top floor that provides great views of central park. my memory fails me right now but i think there was a fee to use that too. other ammenities? sure there is a rooftop overlook... but it was closed due to carpet torn. - stars right? movies in the room? $--.-- - --.-- per flick (havent you hear of high volume lower margin?) the lobby did have a nice tea corridor although bitter cold near the door. it did have what appeared to be great restaurants but i only visited one. the greasy tattered hamburger joint in the lobby. yes they sell it as a bonus but hardly the case. the food is greasy and bland the line is long and the bottom three floors of the hotel stink of that charcoal-y summer time picnic drive by burger king smell but only until about midnight. it is simply not good too long to wait and for the fast food quality it is not cheap like they claim. ($- shakes $-burgers $- fries to the best of my memory) briefly about the rooms. i stayed in a room with - beds. it was adequately sized considering the city. the beds were uncomfortable with the pathetic attempt to make a cheap mattress posh using a feather top comforter under the sheets. it never stayed on the bed throughout one whole night. we did use the concierge who was polite and did arrange a reservation on our behalf. the restaurant was par at best but it was late on a holiday weekend so the effort was appreciated. this concludes my second review on this web site. both were in nyc and both starwood properties and identified a trend. after both stays id just simply stay away from starwood hotels in nyc. there are some significant issues that need to be worked out with management and staff.',happy
id41656,' omg when we arrived to the hotel the room smelled horrible. we had to literally buy scented candles to help with the smell. the room is old and run down.the bathroom had no sink we had to brush our teeth in the kitchen sink (ugh). my - year old crawled and his knees got dirty in less than -- second. the breakfast sucked we had better snacksin our refrigerator than what the hotel had to offer better yet motel i also noticed maybe what looked like prostitutes in the hotel breakfast area. to make matters worse i developed hives. i just wanted to get out of there. thank god we were not in the room much. i will never ever ever stay there again!!!',not_happy
id41657,' we stayed at the clarion because they were running a group rate for a wedding. the facilities are nice but the rooms arent anything special. they had a new receptionist so it took forever to check in. the bed was comfortable which is a plus. my main complaint is that there was a free continental breakfast but there werent a lot of good food options. even worse... i used their individual packs of dairy creamer in my coffee and one of them was rotten-molded which i didnt notice until i was drinking the coffee and got what felt like a marshmallow in my mouth. spit it out and found a molded glob of creamer. i was sick the rest of the day!!',not_happy
id41658,' this is hilton in all it is wonder in the middle of ny in all it is wonder. this hotel is always humming with activity and is a good place to grab a room while in ny on business. i enjoy the convenience for work for eating and even slipping down to times square. it is a big hotel so dont expect an intimate experience but it has the service of a classic ny hotel.',happy
id41659,' what is good? the hotel is located about ---m from times square (<- block). there is no noise from times square as of itself. the hotel is nice and clean. the staff is polite and helpful. the room is just right in size although it could be a bit bigger. free wifi in the lobby. the price. what is not? the provided soaps are a joke so you;ll have to bring that with you. dont count on the room is safe because it is not connected to anything (: the closet is very small. have to pay for wifi in the room. no breakfast is provided (but there are so many places to buy food around that it doesnt really count). our experience: we arrived very early in the morning so we had to wait several hours in the lobby for our room. the lobby is really nice with free wifi but very few power sockets to power up all the gadgets that died during the flight. the music in the lobby is horrendous and very loud. when groups come in the echoes from all the shouting is deafening. try to get in and out of the lobby when no groups are there.',happy
id41660,' whenver i am in the baltimore area i stay at this hotel for several reasons. you get consistent great quality with a free hot breakfast fitness center (with working equipment ) and free wifi in rooms. the staff is so kind and friendly really goes out of their way to be hospitable. i love that every wednesday they do a managers reception with free appetizers and drinks. perfect for the business traveler!',happy
id41661,' on our --th annual girls weekend we chose baltimore as our city to travel to. we picked henderson is wharf out online. we realized that this hotel is way better than we expected after our arrival. we got there on a thursday and discovered there is a hour every thursday evening with an open bar & unlimited hors doeuvres. wow! henderson is wharf followed that up with a great breakfast every morning. almost every kind of fruit imaginable plus multiple juices cereal & pastry options. the hotel itself is lovely - built on pilings right on the water. our room looked right onto the public boardwalk and - feet from our window were docked sailboats. great views. the first floor of this building is the hotel & the rest is condos so every hotel room is ground level. we were more than fine with that but other traveler is might not be so i thought i should mention it. we hope to make it back to baltimore sometime & will definitely be staying here. our only complaint was that was no swimming pool. hotel guests had free use of a local health club but we didnt really feel like doing that.',happy
id41662,' we only stayed here one night but loved every second of it. the front desk was incredibly friendly starting even before we arrived and called to make reservations for the magic castle. when we checked in they upgraded us to a suite since the place was rather empty. they also insisted on driving us up the hill to our dinner reservation. the room was huge and incredibly clean. there were lots of cute magic themed touches that i wont spoil on here. the hotel is within walking distance of some of the famous hollywood sites and next to the magic castle. parking was $-- extra which we didnt expect but didnt really mind all things considered. it is a little pricer than other hotels in the area but they make it worth it with the unlimited snacks cleanliness shuttle and friendly service!',happy
id41663,' nice hotel centrally located...staff was very professional and met our needs. check in-check out was a breeze. rooms are stocked with everything you need. if you forget anything a quick call to the front desk and it arrives within minutes (thanks for the toothpaste). an overall great stay... thanks and i would stay again.',happy
id41664,' we had originally booked two nights at this hotel. two nights before arriving we cancelled the second night. we rode bicycles to dc from pittsburgh along the great allegheny passage and c&o canal. we had a great trip biking over --- miles over - days. we arrive in dc on a wednesday during rush hour rode through the most traffic ive ever been in the middle of about - --- miles from the end of the bike trail to the holiday inn central. they had messed up our reservation and cancelled the first night. we stood at the desk for well over an hour as the manager on duty tried to find us a nearby hotel. she sent an email to the hotel manager to see if she could overbook and give us a room. we were hot sweaty tired and hungry from riding all day. the manager finally came to the desk whisking the manager on duty to a back room without addressing us. after about -- minutes the manager on duty came back and said that the manager said no we couldnt have a room. my brother-in-law thought we were going to be homeless in dc. i was looking at the lobby couches and they looked pretty comfortable to me. anyway she finally found a hotel with an available room - --- miles back to where we started and up a pretty good hill and at almost twice the price we had reserved the holiday inn central for. it was after - oclock by now. that was all they were going to do. unbelievable. after multiple calls to the customer relations department we are supposed to receive a check for the difference of the original hotel room cost and what we paid. well see if we receive it. today i received an apology that the check wasnt mailed out sooner. nothing for what we went through. im pretty sure they wouldnt mail the check at all if i didnt make yet another call to them... it is just the point a bad experience.',not_happy
id41665,' my family and i stayed for two nights over a recent weekend which was our second stay there. we chose the hotel because of it is proximity to some family we were visiting and their indoor pool. there are a number of reasonable choices of hotels about - miles north of this hotel but just one a few other much lower rated ones right nearby. the pool is very nice and reasonably sized for a hotel of this type. the water was pretty chilly this time but was very comfortable when we stayed there in april. the room was fairly large and clean the beds ok (felt a bit old but not bad). there is a good sized flat screen mounted on the wall a fridge and a microwave in the room. the bathroom is laid out a bit funny and it is hard to find good places to hang towels and there is limited closet space but that is really nitpicking. wed easily stay there again as long as the pricing was competitive with the hotels further north. lots of restaurants and shopping nearby including within easy walking distance. the driveway entrance off us rt - could be marked much better it is right after the car dealer. i hear there is an entrance off grant ave which if true would have been very useful since us rt - is a divided highway but nobody told us that at the desk (should have read more tripadvisor reviews before we went there!!). the front desk staff was friendly and probably would have told us more if wed only asked but they didnt volunteer much information. the heat-air system made a constant clicking noise when the fan wasnt running. just a bit annoying. we had one maintenance request and it was handled very quickly and correctly.',happy
id41666,' the room we had was on the second floor but it was extremely noisy because it was next to some sort of ventilation fan on the balcony outside. the room is quite small and the shower was too high for me. (im - -.) apart from that it has everything you need and the bed was super big. location wise it was ideal since it was only -- mins walk from times square. the staff members were very friendly and helpful. when we asked for local restaurants they had a list of restaurants that we can have discounts by saying were staying at hamptons inn. however when we ordered the taxi back to the airport the concierge staff lied to us. he said that the taxi would be on meter and asked us to order a private car instead. luckily a taxi driver came up and tell us that it should be a flat rate and we didnt take the private car eventually. i find this very shocking.',not_happy
id41667,' our room was very clean the staff was very nice. the hotel is right next to i-- but we never heard anything in our room. the breakfast was ok bagels yogurt coffee juice waffles. the second morning the waffle irons were not working right staff was there to help. we would stay again if we were in the area.',happy
id41668,' we stayed at this hotel over the labor day weekend for - nights - days. the hotel is perfectly situated and our room ---- had a fantastic view of the inner harbor. the room was spacious clean and properly stocked with towels etc and had a very comfortable bed and six pillows. most of all this hotel had the best staff ever. from the valet bellhops front desk concierge chambermaids restaurant and chefs and anyone who worked on the property. everyone was there to make certain you had whatever you needed and to make your stay as pleasant as possible. whoever hires for this hotel is to be complimented. i would highly recommend this hotel.',happy
id41669,' nice clean airport hotel next to lax. the breakfast in the hotel is excellent and was the best i had for a monthwhen i was in the us.',happy
id41670,' stayed here on a business trip with - colleagues. two of had flea-infested rooms. the only redeeming feature is the hotel is location. if you can stay elsewhere do so!',not_happy
id41671,' a nice pocket hotel in a great location. little touches such as fat witch brownies on the pillow at night and big umbrellas handed to you before you head out into a downpour certainly sweeten your stay. my room is maid could not have been any sweeter nor more helpful. but if you are traveling for work and you conduct any kind of business online stay away from -- thompson. it costs $-- per day to log onto the hotel internet but the bandwidth is nonexistent. everything is really slow to load or it never loads at all. i called the front desk *five times* to get the connection fixed. all i heard was nobody else has ever complained. then well look into it. then can i call you back? nobody ever called back and the connection was never fixed. it is inconceivable to me that a hotel would charge guests for access and then not deliver the service. if you are in town for business and you need to work online simply do not stay here. my concerns were never addressed in a reasonable manner within a timely fashion. my employer should not have to pay for a hotel that does not accommodate basic business requirements.',happy
id41672,' this little known boutique hotel was - star in every way from the impeccable service from all staff the luxurious rooms kept in pristine condition the spotless & friendly free limo service the well maintained hot tub on the roof to the wonderful chocolate martinis and sumptuous food in the dining room. idyllic location close to great shopping. kudos to the owners for living up to their advertising. with this review i only hope they have room for us when we return to boston. thanks for the wonderful memories.',happy
id41673,' this place is amazing! it is wonderfully central i dont think it took longer than -- minutes to walk anywhere i wanted to go. i went with a friend of mine to visit some of our chicago friends and i have to say we booked it because it was cheap given the location. $-- per night roughly! we had a double double room which came with the usual tv iron ironing board hairdryer phone and a coffee maker. the beds were more comfortable than mine at home! they were lovely and clean and the bathroom had a real designer feel to it. we were on the --th floor and even from there the views were pretty amazing! the staff were amazing victor who works on the transport-bell boy desk was so friendly and knowledgeable. lindsey the concierge seriously couldnt do enough for you and simeon the receptionist recommended so many nice places to eat! you could just say the word breakfast to him and hed list off half a dozen places to go! it was freezing in chicago when we visited got down to a positively siberian --- celcius but the hotel was always so warm and the fully adjustable heating-air con in the room was a god send! there is a lovely little coffee shop attatched to the hotel that serves snacks and as for the bar well lets just say between us we sampled a lot of the cocktail menu and id recommend most of them! all in all id recommend this hotel to everyone! great for girly weekends couples great for everyone in fact!',happy
id41674,' my sister joan and i stayed at this hotel last week we survived an earthquake and hurricane in new york. i have not got a single bad thing to say about this hotel or its staff it was first class the room was light and airey the shower was the best one i have ever used. breakfast was great such a large selection ideal loccation use of the computers very welcoming staff would certainly stay there again. pam and joan',happy
id41675,' i wished i had stayed overnight at the hilton before boarding for new york. for the price you pay for this hotel and the service you recieve it was amazing. i would highly recommend this hotel if you are travelling from australia to new york. the flight from australia to new york is too long and you really need to stop overnight to avoid having jet lag.',happy
id41676,' the entire staff from front desk to doormen to housekeeping staff are the best in the world! :-)',happy
id41677,' just wanted to let everyone know if you are looking for a hotel with high rise construction next door the swissotel chicago is the one for you. my wife and i went there last year and there was just an empty lot next door this year there is a loud construction site next door. so - am saturday morning you will hear the workers starting. i am sure once the summer in chicago comes around they will work all night. just think as they keep adding floors you will be able to look the workers in the eye and wave from your room that used to have a view of the navy pier. now you will get an up close and personal view of people pouring concrete. on top of it the hotel is doing construction of there own. the front of the hotel is block and lucky for us the protestors that are standing in front of the hotel were able to tell use where the new entrance was. the protestors were there because the swissotel hired a company to redo their sound system that does not hire union workers. if you ask the workers about the noise and they say we cant hear it. i am sure the swissotel does not want word getting out about this. if you insist on trying it for yourself dont pay for your room in advance they will not let you out of the room and then you are stuck.',not_happy
id41678,' i stayed here for four nights and had a wonderful stay. the property was very well maintained rooms were nice and location was outstanding. i was within walking distance to the --th street mall area (many restaurants bars entertainment). the hotel was relaxed and not pretentious. the lobby and common areas were clean and modern. the hotel provides a decent breakfast each morning included in the stay. the parking is convenient and the hotel felt very safe with a key card being required in elevator to allow access the guest room floors and parking floors. my only concern was the very slow internet connection although it was free so i cant complain much. overall a wonderful stay!',happy
id41679,' i was looking for a cheap hotel for one person (mois) summer ---- this hotel well catered for student budgets i usually like big chain hotels but this was a trip i was making for personal reasons. i agree the website has no information on it i had no idea if i had breakfast or if i was in a trwin-double-queen room i relied on my agent for that. the pictures made it look great. on arriving i got a real downtown apartment block feel the liftshafts were old and dingy and i held my breath ascending in case it would stop. i must have been making faces when i went in as i was shocked. the hallways are nice enough but my room was shocking (i just reminded myself of the price) carpet was dirty tv was on an old stand whick looked like it would fall off lack of storage drawer unit was stained (cheap pine) the bed had a broken spring to there was a big dip in the mattress. my warderobe was a door into a little musty room with no lighting so i dont know if i left anything behind and - auld wire hangers. the batrooom had an old curtain loose floor tiles and a smell emitting from the drains bad toileteries trown there and stained towels i was lucky to get a bathtowel and had to make do with handtowels after a shower. there was no minibar as stated no hairdryer as stated and no iron. airconditioners were loud and werent really effective for hot august weather. coffee maker had dirty glass and a foam cup. now on to breakfast i was told i had breakfast and was given a card at reception each morning and proceeded to the diner dirty run down i was scared to eat there dust was an inch thick in the walls and grease lined everything i was served breakfast by a dirty homeless person one morning and that took the cake!!!! i think he got an hour work to get breakfast each morning. i began to feel i was staying at a fleabag hotel. then i was told next morning that i wasnt entitled to breakfast anymore because my tour group stopped that deal (i wasnt with a tour grooup i booked privately) but it was a blessing after previous experiences. i wanted to change rooms but was told it was booked out. walls paper thin. i dont think i will ever stay there again. looking across the road at the beautiful hyatt regency hotel i stayed at the previous year was sickening.',not_happy
id41680,' after writing raving reviews about the doubletree it pains me to write this one! i have stayed in the double tree two times before this trip and have always been very happy with the room and service. however on this trip i was very disappointed. when we checked in the staff were very welcoming and friendly. however our room was a big let down. especially compared to other rooms i know for a fact are avalible in the hotel. we were situated on the --th floor which wasnt a problem we even had good views from our window. however the room was run-down and almost shabby. the sink was actually located in the bedroom rather than the bathroom which was inconvenient. the sink plug was broken i actually got on my hands and knees and repaired it myself. the heater grills had fell off and were on the floor. the heater ended up being useless anyway. it took ages to warm up and on one day didnt get warm at all. you could forget about using it at night also because it was so noisey. when checking out the conceierge refused to help us with our pre-booked shuttle arrangement because the hotel was not affiliated with the company we booked the shuttle with. i thought this was strange because the conceirege on other stays had always been more than happy to arrange things for us. he seemed more concerned with telling us how bad the shuttle company was at picking guests up on time- it turns out the shuttle company ended up arriving exactly on time and we had no bother with them at all... also dont bother saying hello to the house keeping staff you get met with snarls! it was also off putting on arrival being welcomed by a huge inflatable rat outside the entrance. disappointed with my stay this time.',not_happy
id41681,' good location for inner harbor. nice area with starbucks and an excellent pub (james joyce) nearby. breakfast was o.k. but have had much better at other marriotts. we were a bit surprised by the average room as we are rewards members ( a bit small for the four of us with no refrigerator). it is also a lengthy walk to camden yards from here so if you are going to a baseball game it is better to stay on the other side of the harbor.',not_happy
id41682,' the park hotel is one of the cheapest around. the sink in my room was in the room not in the bathroom for instance and not in a classy way. but the guys that run it are nice everything seems to be clean and well-maintained and taking the elevator though it is surely many years older than me and hardly faster than taking the stairs is a nice experience. it is far from luxury but it is got all the essentials and id happily stay there again. plus free wifi!',not_happy
id41683,' have stayed at the laurel inn three times and have always had a great visit. rooms are immaculate beds are comfortable staff is very friendly and helpful great continental breakfast in the morning warm chocolate chip cookies in the evening. the hotel in on a bus route in a safe neighborhood for walking with many restaurants in the neighborhood with varying price ranges and great shops to browse. some rooms have kitchenettes. parking is very convenient in their own garage. a nice friendly bar is across from the hotel which is great for a glass of wine before dinner. we are always greeted warmly when we return. we recommend the laurel inn to all our friends traveling to the bay area.',happy
id41684,' dont overlook this lesser-known brand in an area with big nationals. it is less expensive than those and every bit as good plus free parking and a free breakfast. easy to find and a great selection of restaurants nearby especially if you take advantage of seattle is hour bargains.',happy
id41685,' my friends and i went here for a weekend get away. the hotel is in a brilliant location only a few minutes walk from the main shopping district and within easy reach of all major transport lines. the rooms are clean and crisp the only thing that i was unhappy about was the slow service on reception and the abrupt service in the restaurant. each guest is rushed through their check in and in the restaurant we felt very under pressure and couldnt take the time to enjoy our meal the way we normally would. i would like to add that the concierge is excellent and very helpful in fact he really helped make our stay if those other aspects were improved i would certainly be back. also they should look at their rates as they seem slightly higher than hotels in the same area of a similar standard',not_happy
id41686,' i booked this hotel over the internet and i was not familiar with los angeles at all. upon arrival it was dusk and the neighbourhood was very intimidating. we were less than pleased and though we were booked for - nights we debated about moving hotels immediately. however we ventured out (in a car) and sunset and hollywood blvds. are only a minute drive. the hotel was fine the food was fine and the nieghbourhood is a little rough around the edges but follow the protocol youd follow in any major city and youll be fine. a car is handy as well.',not_happy
id41687,' i stayed at the pan pacific for - days in may of ---- while attending a diabetes technology conference. the hotel is lovely and the staff were friendly and very helpful. my room was a double queen. it was a lovely room very clean posh bathroom housekeeping was excellent. the local is ideal for exploring the city. i would stay here again.',happy
id41688,' this was our -th visit to the madera. the staff is sincerely friendly and helpful - everyone! the neighborhood is wonderful - we always have our dog with us and love walking with him around dupont circle. it has an intimate feeling.',happy
id41689,' my husand and i stayed at the westin for a night before heading to south bend for a notre dame football game. the location was good just a little bit of a walk to shopping river cruises restaurants etc. the room was very nice and clean comfortable bed flat screen tv ipod dock-alarm clock (which i loved for being able to recharge my ipod) and nice lobby. we ate at the bar in the lobby the first night since we arrived late and the food was very good. the only thing that i dont know if id do again is reserve a room on the club floor. due to our late evening arrival and sleeping in the next morning we missed any extra amenities or food offered due to our off schedule so it ended up not being worth the extra money we paid (rate of $---). however my husband did like having a quiet place to do some work and check e-mail in the morning. the only other thing to be aware of is the $-- daily parking rate which you will likely find at other city hotels too. otherwise a very nice relaxing stay.',happy
id41690,' hotel is nice enough in aesthetics and certainly in location. however the room was not the cleanest and the bathroom verged on grotesque with the overlooked crud in the corners and hair that clearly belonged to a barbarian of a man apparently with a highly progressed hair loss ailment. i paid -- dollars for the room through hotwire so taking price into consideration its descent. i would not stay here at -- or -- or even -- dollars a night. if you are looking for the best deal on polaris parkway stay at cambria suites. impeccable reasonable and nearly brand new. well see if breakfast bagels redeems the extended stay in the morning!',not_happy
id41691,' ive stayed at the jw marriott starting when it was the pan pacific many many times over the last several years. for business. it is centrally located to downtown sf ( a few blocks off union square). it is large enough to have all the amenities you want as a business traveler (decent room service reliable in-room high-speed internet (at $-.---day; though the hotel often waived this for me without my asking) and a very comfortable bed and bathroom. a good desk and chair to work at. a fitness room that is mcuh better than your average hotel fitness facility -- more equipment well-miantained cheerful (not in some dingy basement.) but a little more intimate than some of the bigger glitzier hotels. i like the decor which is modern asian-inlfuenced all done in a gentle warm neutral palette. i understand from the staff however that it is being renovated beginning in july ---- to be like other marriott is. i hope they dont ruin it is charm. however it was beginning to be in need of a renovation so this may not be a bad thing. the staff is friendly and unpretentious; efficient without being over-present. if you want to be fawned over then you might want to spend more and stay at the four seasons or the ritz-carleton or the fairmont. but i have always liked that this was a little more low-key while still being elegant. if you ike the upper end of the mid-range and something a little more intimate without shorting you on amenities this is a great choice. to be seen what marriott does with. when i last stayed there in may it was essentially the same.',happy
id41692,' we went to la as my christmas present we almost where not able to go due to the prices of hotel in la the weekend we where arriving. thanks to tripadvisor we found this great hotel !!! to begin with this is not a luxurious hotel. it is a very pleasant hotel at a great prices that offers numerous extras !! when we pulled up to the hotel we where extremely disappointed with the area and actually worried the fenced in parking lot was not a good sign for us. you do have to pay quiet a bit for parking here at this hotel !! after we checked in and drove a few blocks north to same great restaurants( go to freds -- down the street for amazing food at great prices !!!!!!! ) we started to really enjoy the area and the closeness to many attractions and things to do. the hotel offered lots of wonderful amenities; workout room pool a great hot breakfast with wonderful waffles and assortment of hot and cold foods. on friday night they offered a free comedian down in their bar..wow what a nice touch. the rooms where nice with microwave fridge and a coffee maker in the room the beds where nice and comfortable and the rooms where quiet. they have redone the rooms what i do not understand is why they would have not completely remodeled the bathrooms instead of just partially and why they would not get new wallpaper and drapes in the rooms. but over all this is a great hotel for the location. the staff was super helpful. the elevator was scary. i am big stairs person so this was not an issue but i would stay clear of the elevator!! have a great stay!!',happy
id41693,' hotel kinda okey but at check out early in morning couldnt find luggage carrier i had -- suit cases that needed go outside took forever to find little small one. then we couldnt get shuttle she kept saying it be here in -- minutes waited -- minutes and finally paid someone else beside hotel service anyway pick another hotel with better shuttle service [--] destination chocolate hills',not_happy
id41694,' we stayed at the mansfield for - nights at an offer price of $----per night. our room was tiny there was about one foot of space on the far side of the double bed with about -.- - - foot of space on the near side. plus the bed and a foot of space at the end of it - that was the total space plus ensuite! lucky we like things cosy!! despite the intimate size of our standard double - the hotel was great. rate included a simple breakfast of pastries - cereal - coffee - toast - bagets fruit etc - so it was great not to have to go eat brekkie at the horrible diner nearby. there are two computers for guests to use - which was really handy to have convenient internet access. the staff are helpful without being too in your face over-friendly. the bar however is a bit overpriced and the live music which was arranged while we were there was awful! we preferred to have drink in the taverna bar across the road. all in all - if the room had cost more than what we had paid for it - i would have been very dissappointed with the size of it. but at $--- - it was ok. i would stay at the mansfield again - given the price and quality of other hotels in ny - its fine.',happy
id41695,' my sisters and i received extremely poor customer service at the front desk and the bar! after flying from california we arrived early in the morning and the man at the front desk told us that we could check our bags in the hotel and our room would be ready by ten or eleven. (we had confirmed a double bed non-smoking room.)we did as he recommended and came back at one p.m. after sightseeing. at one p.m. not only was our room not ready they were assigning us to a smoking room. they told us the were absolutely no non-smoking rooms left and a smoking room would be available at three instead of the time they had earlier promised. so my sisters and i had no choose but to wait until three for a smoking room we didnt want. and he is the situation that confirmed that this hotel was the worst hotel ever: when my sisters and i had come back from sightseeing wed picked up lunch on the way to eat in our rooms. since we didnt have a room we sat down in the hotel bar and took out our food. the bartender came over immediately and told us we couldnt have outside food. i told her our situation and she called the manager which my sisters and i should have been relieved to speak to. the manager of the bar was downright rude and mean. i explained our situation to him and he had a how is that my problem? mentality. he kept reiterating how he was the owner of the bar and we were causing problems for him by sitting in the bar with outside food. he told us that we had to move outside the bar which we did. ironically there were other customers in the bar eating outside food from starbucks carls jr. and burger king and he did not say a word to them. absolutely rude service and no consistency with policy ! what bothered me was that we were treated rudely at a place that was taking our money.',not_happy
id41696,' castle inn was as previously described - a modest inn conveniently located and good value. check in was a breeze breakfast was continental (didnt want to fill up too much anyway so we could enjoy the various local food) and the location was just a short walk to the cable or bus lines. no the view from the room is not anything special but who cares? we were out at all hours and were in the room mainly just to sleep and clean up. free parking was a big selling point! would suggest sf visitors purchase muni passes as the cable cars are expensive and the public transit can take you anywhere. only suggestions for management would be real milk for morning coffee.',happy
id41697,' the location is great. you can walk to some really good restaurants. the rooms are nice. however the staff is apparently very inconvienced by you being there. initially i called to sign up for the romance package for a weekend getaway. i wanted to ask if i could book the romance package with points or not. keisha apparently was having a bad day when she answered the phone. (fyi you cant.) apparently a simple question is met with a massive condescending attitude. since there was no mention of the champagne in the room at check in i called to ask about it and was again met by the joy that is keisha. to give you an example of the attitude: me: im calling to ask about the champagne... k: (cutting me off) we deliver it. do you want it now? me: well were going out to eat i think well be back around - or -:--... k: (again cutting me off) which is it - or -:--? (once again with her condescending tone...) we werent ready to leave for dinner immediately so we stopped by the executive level for hors doeurve. another example from the lady behind the bar: me: id like a glass of white wine whatever bottle you have open. lady-behind-the-bar: you have to pick one. me: how about chardonnay lady-behind-the-bar: *sigh* *eye roll* youll have to wait while i go get that the whole stay reminded me of the old joke this would be a great business if it werent for the customers... echoing someone else is review i will say the front desk and valet parking guys were very helpful and nice. keisha wouldnt surive long in a job dependent on tips... but i wont be back either way.',not_happy
id41698,' we had a lovely stay. the staff was wonderful. my kids loved the pool and it was located near the beach. we will definitely stay again.',happy
id41699,' we (me papa mom daughter -.- years old bother-in-law and mother-in-law) all had a great time at the handlery hotel & resort. the staff was very friendly and helpful. the pool was awesome for everyone young and old(er)...oversized beach balls are a nice touch. if you want a place to relax do nothing or go to the zoo sea world (we did both...very near by) the handlery is the place to be!',happy
id41700,' older lady night manager is horribly rude. this hotel overall is not bad and the location is convenient. however they have rooms with broken tv is dirty sheets and the manager does nothing about it. she usually works at night is in her late -- is or early -- is and rude as can be. you would think she would be nice to her guests but she acts like you are annoying her when you even try to ask a question. all she cares about is being on her computer. we are just the money coming in the door. also the carpets are pretty dirty and need a good cleaning. dont walk barefoot. they dont take cash either which we were lectured in depth about and rudely so. my wife and i booked for - nights and each day when we left when we returned we were locked out of our room and had to go get a new key. i dont know what that was about. we usually stay at more upscale hotels and this was not horribly bad but the manager ruined it for us with her rotten attitude of superiority daily. customer service (minus)----',not_happy
id41701,' before writing this review i contacted the crowne plaza via the company is website (email) for a response. after - days i still havent heard anything. i arrived at the crowne plaza on thursday september -- ----. having already stayed in two hotels in one week i was very exhausted. when chris checked me in i was informed that i was upgraded to floor -. i was very appreciative for that!! chris was very pleasant professional and very nice. i was very pleased with my room and the entire decor. i relaxed about an hour or so before my coworkers called me down to meet them at the bar. by the time i arrived at the bar all of my coworkers had alcoholic beverages. one of my coworker got up from the bar for me to sit there. i sit there for -- minutes. and another -- minutes. and another -- minutes before michelle opened her mouth to ask if i wanted anything. i was the only black in the bar and not once did she ask me what i would like to drink. i noticed that michelle asked other patrons at the bar and in the lounge for drinks. she even waited on a patron sitting next to me! finally when my coworker asked for their checks (-- minutes later) michelle finally asked if i wanted anything. i replied yes -- minutes ago. i refused to believe that michelle did not see me sitting at the bar. apparently the crowne plaza supports this behavior since i have not received a response from them. unfortunately this experience warrants a bad review and overshadowed the great customer service i received from chris.',not_happy
id41702,' we stayed here - nights on a high floor at the backwhilst the view was not much it was quiet. staff were helpfull especially the concierge who found us a van ride to the airport and took care of our luggage. the hotel is in the theatre district and near enough to all main locations so you can walk. having read the reviews of this hotel before iwe went we wonder if we were at the same hotel.',not_happy
id41703,' no shower head- has to get one from front desk and installed myself shower hot-cold water hard to adjust shower curtain non-existed my wife slipped in bathtub bruised her left arm; no internet in room- need to be at lobby to use free internet. breakfast was ok. there was a - difference- gap btw elevator floor and building -nd floor elevator needs maintainence badly.',not_happy
id41704,' our family of four (- teens) stayed in - rooms in late july ----. while this is not the most luxurious place weve ever stayed we get a great deal and the place was adequate. pluses: fridge microwave internet - all free. one block off hollywood blvd easy walk. convenience store next door drugstore down the block. free parking room dated but clean. front desk and housekeeping very nice. minuses: a little noisy n. cahuenga is a major street. parking is crowded if you get in late enough to park along the wall you have to leave your keys with the desk. our rooms were on the -nd floor by the balcony-tables - people were smoking and-or eating meals late and early you could hear them. air conditioner worked but was old and a little hard to figure out. top sheet and blanket too short to tuck under matress at foot uncomfortable first night. pulled them shorter and tucked them myself after that. one box of doughnuts and a coffee machine is not a continental breakfast.',not_happy
id41705,' we generally stay at kimpton hotels when in san francisco but we decided on the westin market this trip based on a triple starwood points promotion. highlights: -the staff is wonderful and it was very obvious that great service is something that every employee we interacted with from check in to the concierges to housekeeping to the wait staff in the restaurant takes great pride in. -the bar lounge area is very nice and the outdoor patio area is lovely - great place to grab a drink -the location is great - many fabulous restaurants (be sure to get recommendations from the concierges - they nailed it every time) great shopping etc are all steps from your door -as always with starwood properties the heavenly beds deliver a great night is sleep. lowlights: -our room was very incredibly small (not the lowest room class). if i was travelling solo on business it would be less of an issue but my husband and i were basically climbing over each other -the bathrooms are also tiny and in need of a renovation-update - low ceilings peeling grout etc. net-net: if im traveling solo the small dated rooms would certainly be outweighed by the great staff and service but when travelling as a couple well probably be looking at our old reliable kimptons that offer a bit more space.',not_happy
id41706,' too much noise on the -nd floor the room across from my room was having a birthday party. loud noise and shueting the doors until after -:-- am.',not_happy
id41707,' my husband and i took a - day weekend to la and stayed at hotel angeleno..our room was delightful a beautiful view of the getty museum and super comfortable bed! noise was not a problem..the only downfall to the room was the shower. it didnt have a door or curtain that closed all the way and there was always water on the floor-not to mention that i was always cold while showering... the lounge-restaurant on the top flooor west was trendy and nice but very expensive. my husband and i ate breakfast there one morning and with only one memosa each our bill was $--! overall good food and excellent drinks. west is a hot spot for locals-lots of pretty people:) location is perfect. a ten minute drive (traffic pending) to santa monica and literally right around the corner from beverly hills. we had dinner one evening at il ciello (spelling) in beverly hills and it was amazing so romantic!! angeleno is a two minute drive from beverly hills.. roughly -- minutes from hollywood. valet at angeleno is apparently $---night but we were compd since we had just gotten married! so nice!! the front desk staff was so efficient in getting us whatever we wanted even called to order pizza for us. the pool area is very small. since it was nov-dec we skipped swimming but it was a nice area and had a beautiful fireplace. overall a very clean pleasureable stay at hotel angeleno. we would definitely recommend to any person any age and will most likely stay again when returning to la!',happy
id41708,' nov ---- ---- try to find a well-located hotel offering a different experience apart from a big chain. this place is it. it is across the street from the iconic st. francis hotel. on post it is --- block to union square and the cable car in addition to the restos and shops that help to define san francisco. when i made the reservation there was a controversy about the parking. i understood that the web rate included parking but was never verified by the confirmation report. in the end i got parking at a subsidized rate but upgraded free to a q suite on the top floor. being on the top floor didnt mean a view however. i am a bit sticker-shocked at the tariffs of the better hotels in sf. this place is still fairly reasonable for what you get: very large room with a wood-burning fireplace a decent-sized bathroom with a tub flat-screen tv safe comfortable bed tranquility and cleanliness. breakfast is included. it is continental but fresh and plentiful. coffee is ---- and not from a machine. oranges are offered too. i have to commend the service staff from wayne the innkeeper omar anne oliva and particularly the night staffperson david. all are fine reps of this establishment. i had to depart early and david could not do enough to insure that we were provided with all the amenities and service. we left with a feeling that this place does everything right.',happy
id41709,' our flight was delayed into denver and we called for transfer services at -:-- am. told by d... at the front desk that we would have to wait forty minutes. it was how he spoke not only to me but a business man who had already phoned for pick-up. when the driver finally arrived i inquired the distance to the hotel and was asked you got a problem ? thinking that i misunderstood him i asked the same question two more times. i finally learned that the crowne plaza denver international hotel is actually -- miles from the airport. at that point since i did not know where we were going and we had a beligerent employee. i said no more. clients should not have to feel intiminated and concerned for their safety.',not_happy
id41710,' at first the hotel looked a little bit weird since the majority of things were black (including the walls!) and a little bit of white (much less!) but soon i realised that the employees would make the whole diference during my stay: the nicest hotel employees i have found so far in nyc. that is for sure! the room is small and i really wish it had at least one good bright light that we could turn on when we need it! . i missed it because sometimes it was annoying to stay in the dark!! the bed was just perfect! so comfortable!! the hotel is very trendy! no breakfast is served there but there are plenty of places for breakfast nearby. my first impression was that i didnt like the hotel but after a while i enjoyed my stay!',happy
id41711,' you just couldnt get a better located hotel than this - right next to metro station and within walking distance of everything on the mall. this is a quality hotel at a reasonable price - excellent value for money. comfortable and quite spacious rooms. slow-draining drains in shower and some renovations in the foyer (should be finished now) were the only inconvenience. friendly front desk staff and good value continental breakfast in restaurant. overall just what we wanted.',happy
id41712,' stayed at the double tree suites in times square for thanksgiving. hotel staff was outstanding - went the extra mile felt like family after staying for - nights. best experience was in gingers - restaurant on the -th floor - service was great - ask for benny he was great! took care of us for thanksgiving dinner and breakfast - the manager and hostess made us feel welcome each time we went to gingers - (- dinner and - breakfasts). while i did not get a cookie when i checking in - they did make arrangements for my kids to have complimentary breakfast in addition to my normal complimentary breakfast as a diamond member. great location great food great staff - would highly recommend staying here to my friends and family!',happy
id41713,' recently had a two night stay at the grant. booked a standard room and was upgraded to deluxe corner room four days prior to arrival on spg.com. location was great and easy to get to from airport. arrival was nice great entrance and employees. check-in was fast and efficient no line! was on -th floor. got a great running map from front desk on a small laminated (around - by -) card. one route took you - miles and another - (to the sand and some sights). tv had no hd channels to speak of. work out room was on the small side but adequate free water and fruit. grant grill was nice place to people watch and have a drink. two drinks and dessert set me back --...wife asked for blue cheese stuffed olives and they didnt even blink! in fact the employee said she made some fresh ones earlier in the morning!!...pricey but had fun! great pictures all over this hotel of grant and other iconic figures. my wife and i will be back.',happy
id41714,' we won a contest and as such our prize included three nights at the mansfield. we were thrilled with the location; we could easily walk to times square the theater district the subway stops fifth avenue shopping rockefeller center grand central terminal and more. location by far is the hotel is biggest plus. we also enjoyed the better than continental breakfast of fresh pastries croissants bagels bread juice coffee cereal yogurt and fresh fruit. another big plus--the coffee bar in the library. it is available -- hours a day and every time we came in or left we helped ourselves to a coffee cappuccino latte or espresso. now for the bad news--our first room had serious bed bugs! thankfully we discovered them shortly after checking in but they were huge and full of blood. we reported the issue to the front desk and the general manager came up to our room to see for himself. he immediately switched us to a suite that we were happy to report was bug-free. the suite was spacious and although it was hard to regulate the temperature we enjoyed our room. the bed was comfortable and the sheets soft the aveda toiletries were nice and the water was always hot with good pressure in the shower. others commented on the rooms being dark; this is true. there is not a lot of bright lighting either so dont try to read extensively in the room. but it didnt bother us much. overall we would stay here again if the price was right. the location was fantastic and the staff was very helpful all things we valued while in new york.',not_happy
id41715,' after reading all the reviews in trip advisor and other sites i knew this was a must. my husband after looking at a map was quite concerned. while driving from the airport we knew we were in for something special. the hotel is a small quaint and elegant hotel. we were thrilled to find out when we arrived we were upgraded to a suite. while only on the first floor and views of the street it didnt matter as the suite was wonderful and the area quiet. the suite consisted of a living room area with tv and a separate bedroom with a large bathroom and another tv. there was free wifi! our friends who arrived later didnt get a free upgrade but were offered one for a cost? we found the basic room a bit tight so when we stay there again (which we most definitely will!) we would book a suite. the complimentary breakfast included wonderful baked goods toast hard boiled eggs cheeses and meats. cappuccinos are available on request (i only knew since someone was having one). afternoon wine cheese and small hors douvres were an added treat. all staff were warm and friendly. the first night we walked to fillmore street (about - short blocks downhill) for dinner. there are wonderful shops and restaurants there. on our last day we walked a few blocks (major steep downhill) to chestnut street for another area of great shops and restaurants. if you like the high level touristy activity and crazy crowds of union square or fishermans wharf dont stay at the drisco. if you want a peaceful and charming location after a day of touring all that san francisco has to offer you must stay here.',happy
id41716,' after the reception confirmed guaranteed late arrival by phone in the afternoon and put a note in our reservation we arrived at the hotel around midnight to find it was overbooked and our reservation had been cancelled. no room no overflow hotel no suggestions and no help from the receptionist. while scrambling on the phone to find a new hotel other preferred customers where allowed to check in. as an starwood preferred guest this is the first time i have been treated so poorly. i left my business card for the manager with the friendly request to call me the next day with an explanation which unfortunately never happened. in the end we found ourselves a great hotel with great service in the same price range. even if you like this property and the location please make sure your room will actually be available upon arrival and dont assume anything.',not_happy
id41717,' very clean close to union street station (we walked it with an -- year old and a - year old). it is also around the street from the metro. we werent out after dark. we felt safe right up until then. i actually went to the attached supermarket after dark and felt quite safe. great for business traveler. best staff ever! the rooms were bigger than most. we were disappointed in the swimming pool. it was the smallest pool i had ever seen. i called prior to our stay and was told -- people could fit in it. this simply isnt true. i dont think -- people could fit in the whole pool area. we felt crowded with just the four of us. when other people were in the pool it was not comfortable at all. (i think our room was actually larger than the pool.) this was a bummer because we planned on touring dc by day and swimming at night. our kids love to swim but didnt want to because it was too small. so we didnt have much to do at night.',happy
id41718,' wanted to love this hotel!! room temp wont go below -- not okay. the bed feels like a lumpy pile of hay. so disappointed!!!',not_happy
id41719,' stayed at this resort for my birthday and anniversary. my boyfriend and i were given complimentary breakfast and water park passes. the resort was lovely and the staff great. definitely going back when we are in phoenix.',happy
id41720,' our --some spent the weekend in the magnificent city to catch showboat at the civic opera house and do restaurant week. we enjoyed the location of the hotel very much. the friday nite we checked in there was an northwest u medical school party in the ball room that spilled out to the martini bar. those participants were juvenile loud obnoxoius and very drunk. the bartender handled them well. he was very attentive to us but we just could not handle the young loud crowd so the staff recommended the drake bar across the street for some quiet jazz. we had a great time and closed that place down. we were grateful for the recommendation. the rooms are very small everywhere is chicago this was no different. but the room was clean and the beds comfy. the pillows were not feather but we survived. would definitely stay again. the deals on hotel.com are great. do not pay full-price.',happy
id41721,' hi we booked this hotel through priceline using the name your own price feature. bid won at $--. after having checked the review in this website i thought it would have been a crappy hotel. not at all. even though the rooms are small the staff is friendly and the decor is really nice. comfy beds and nice bathroom. definitely worth the price.',happy
id41722,' had a recent weekend visit to the millenium hilton which is directly across the street from the ---- site and memorial. convenient to wall street and to ferries to the statue of liberty ellis island etc. the hotel was there on ------- and has of course been refurbished and modernized and is generally fairly well-appointed. it is by no means a --star hotel but the room and bed are comfortable. our primary complaint is that contrary to our experience at other hiltons the service was surprisingly poor. for example when we returned tired from a broadway show on saturday night just after --:-- pm we were told at the front desk that the hotel restaurant had closed but that room service was available until midnight. we decided that rather than head out to dinner wed opt for room service returned to our room and ordered. we were told that contrary to the menu in the room and the menu on the tv every single item we requested (- meals - appetizers and a bottle of wine) were not available. we were told that only a very limited menu was available after --:-- again contrary to the menu and front desk. we ordered a few mediocre items from the very limited list we were verbally offered; we were charged over $-- for what should have cost $-- or so. we called to complain to the night manager who did return the call but offered no apology or explanation except to say that there is not a limited menu after --:----contrary to what we had just been told by her staff. we were not comped or offered any accommodation. we would not return to this hotel.',not_happy
id41723,' i hate this hotel... they have this all fancy image.. you pay a fortune to stay there and they have bad rooms. our room had an broken door closed with an awful metal plaque where is all the fanciness that i payed for? .. you have to pay a fortune to park a car in their parking lot... you have to pay another fortune to use the internet.. they dont offer anything like breakfast include in the price.. the only good thing about this place is their pool... the have a beautiful and warm pool great after a tiring day sight seeing...',not_happy
id41724,' we stayed here for - nights & had a great stay! when we booked the hotel we stated that it was a birthday celebration & that a view of the empire state building would be appreciated. this was duly met along with a small box of chocolates & a message on our phone. wed stayed in las vegas & toronto before nyc & this was the first hotel to make any concession- well done! the hotel is clean & modern & whilst i wouldnt describe it as luxurious it is more than comfortable. the room was clean & equipped with plenty of storage an iron & board hair dryer & in-room safe everything we needed. the free breakfast was very good & the staff were polite & unfailingly helpul. there is a gym on the top floor along with a roof terrace which although isnt really usable in december is a great vantage point for photos of the esb. the best plus point is the location- broadway macys & a subway at one end of the street fifth avenue the esb & buses to up & down town at the other add to that the bars & restaurants within easy walking distance & the location was perfect for us! i would really recommend this hotel & would use it whenever in nyc!',happy
id41725,' i attended a conference in boston for a week in oct -- and booked this hotel on the internet after searching all hotels online in the vicinity of the conference centre to no avail -unless i could have afforded $--- per night which was all that was left! (onference was at the sheraton hotel and all their rooms were booked out). the milner’s description and photos made it sound ok - and it was convenient enough...but.....in reality it is a filthy hovel. i feel i should report to health department. it is a disgusting place and nobody there seems to care about it – except the handyman ! for quaint read falling apart. service is apathetic at the best of times although there was one young guy who was helpful. my room described as double room with desk and private bathroom was small shabby run down and dirty. the curtains were crappy and didnt meet in the middle so i was potentially overlooked (in bed) from across the road when the light was on. the shower tray was cracked and held together by tape; there was no door between the toilet and bedroom and the washbasin was in a separate corner of the room. there was a huge stained area of ceiling tiles in the washbasin corner from an old water leak. no wardrobe but a hanging space with rail and - plastic hangers in the room. nowhere to store luggage. the only good point was free internet access. the handyman told me that the hotel is half refurbished (-th floor is apparently more modern avoid -rd for sure!!) and the whole place needs repair and refurbishment but management is not listening to what needs doing. next morning i requested a change of room and was put in the suite on level - (lift stops at level -) so a walk up with luggage to the attic. this was bigger with a small desk - window blinds have not been cleaned this century i reckon and the room reeked of stale tobacco smoke. the carpet was dirty too not sure when it would have last been vacuumed and the toilet needs attention -water dripped into the bowl continuously between flushes. anyway i stuck it out – it’s a noisy place because the lift shaft is next to it so i got vibrations through the pillow at times..... (apparently this is the manager is suite when he is there so now i know his standards i can understand why this place is so run down....) went to breakfast once – a tiny little dirty area off the main foyer - floor filthy and sticky nobody to assist tables dirty make your own waffles or find cereal few yogurts and unappetising hard boiled eggs sitting in a bowl on ice.... make your own tea or coffee use plastic cutlery (obviously recycled and stacked in containers unwrapped) muffins doughnuts and bread in their plastic wrappers to help yourself to..... felt sick at the sight of it so didnt go back. tv was playing all the time some inane rubbishy show. thank goodness i was able to transfer out of this dreadful filthy place for my last night and stay at the sheraton in deluxe comfort for not much more than the milner charged. milner should be knocked down; it is overpriced filthy and unpleasant. if you want cheap accommodation try camping or a youth hostel definitely dont come here; if you want value for money then this place is a rip-off',not_happy
id41726,' my husband and i and our - sons stayed at the homewood suites for - nights in mid june ----. we found this location to be very quiet and clean. while it was a bit of a walk to the metro for our - year old we managed fine. the breakfast offered each morning was adequate and saved us at least $-- a day. that alone covered the high daily parking fee of $-- a day. when we arrived the parking garage was full so we had to hourly park nearby an expensive mistake. we brought our rental car back to the hotel at - pm and asked the valet if he thought they could work our car in while handing him a $-- bill we never had to worry about space for the rest of our stay. this hotel is non smoking which if youve stayed elsewhere in dc youll fully appreciate it. whole foods market is just a few blocks north of the hotel and it offers nice groceries and prepared foods to take back to your room that is fully equipped with a kitchen. our room had - queen beds in one room with a pull out sofa in the living room. our teenager slept on the sofa while my husband and i shared one bed and our - year old slept alone in another bed. while the rooms are not huge they are adequate for sleeping and winding down the evening. we will stay here again for future visits.',happy
id41727,' i struggled with rating this hotel as a - or - dot location. the hotel itself was great the staff was-overall-very good but a minor service issue caused me to put this as a - and not a -. when i attempted to check in my room was not as originally reserved. i then proceeded back to the front desk and was told that i had to wait until housekeeping could personally inspect the room. (it was now ---pm) what happened next was what caused me to drop this hotel one point. i was told to leave my stuff in the lobby (where anyone could walk off with it) while they waited for the one yes one bellhop to return to bring my stuff up. it would be about -- minutes . i didnt feel like leaving all of my belongings for the crowds of people to possibly take-so i started to take the cart myself. a very rude front desk agent came from behind the desk to yell at me that i could not touch the cart and just leave my stuff in the middle of the lobby!! the grand club was very very nice with a great evening spread. overall good place to stay and will definately be back.',happy
id41728,' we stayed here for just one night as we had a number of treatments booked at the trutherapy spa in the lobby of the hotel. the hotel is an ugly concrete block adjacent to the transamerica pyramid and bank of america tower. the inside of the hotel is fine though i wouldnt go as far to say that it is luxurious. i would recommend paying the supplement to get an executive room as we had a great view of the bay and alcatraz and had breakfast thrown in for free. the real bonus for this hotel though is the spa in the lobby. it is a sleek modern and relaxing space and the treatments were great. the staff were friendly and put us both at our ease. i finished my spa day swimming in the small roof-top swimming pool as the sun set over the city - perfect! all in all an above average property with some excellent extras and real value for money rates.',happy
id41729,' im a little late on this review but i just signed up =) we spent - days in san diego for my honey is birthday in december. my fiance is one request was that the hotel be downtown close to the gaslamp district to walk. i found a great deal on orbitz for this hotel so we booked it. the reviews on yelp.com freaked me out a little bit but for the price and location i wasnt going to complain. i was pleasantly surprised to find that although the room was small it was laid out well and comfortable for the two of us. our bed was heavenly! we put a towel on the floor when we took a shower to avoid a huge mess since they only have half doors on the showers. the location was great. we could walk to the gaslamp and horton plaza. there is a nice restaurant onsite and an express pizza hut downstairs.... im shamed to admit that we ate pizza right before midnight more than once. i read a review where someone complained about the weird square pillows and how it was so hard to sleep with those. i cracked up when we got to the hotel and saw that the pillow cases were tucked in and the pillows were regular sized pillows that were puffed and tucked to look like squares. all that reviewer had to do was unfold the pillow!!! the lobby is nice. the internet is available at all times. paying for valet parking was steep but those valet boys are awesome! overall the hotel employees were very friendly and welcoming.',happy
id41730,' as of today the ames is the only hotel ill use in boston. the other reviews are spot-on but i would stress three things. first the hotel staff is exceedingly well trained with a strong focus on customer service and courtesy. better than i got at the four seasons. second the location is beyond convenient. we could walk to all our meetings and for others both cabs and transit are available right outside. third the building is beautiful. the morgans group did an impressive job preserving the natural beauty of a very old office building. im really surprised that its ranking on tripadvisor isnt higher. i think it is the best.',happy
id41731,' ever had such good service you just couldnt wait to leave a good tip? that is exactly what happened here. background: long weekend adventure in phx. this hotel was close to the airport and freeways. booked at highly discounted rate on third party site. rooms: all suites including a kitchen area and large bedroom. very comfortable beds. standard toiletries. ceiling in our room had some water stains and walls were a wee bit aged but nothing to crazy. good water pressure in bathrooms. coffee tea refrigerator. all good. during our stay we encountered staff who smiled made small talk and were overall friendly. housekeeping was also friendly. they had a sign offering complimentary toiletries for anything we may have forgotten breakfast was amazing. made-to-order breakfast. the cook worked by himself but was fast and efficient. making omelets and hot cakes. he was friendly and fun even with many people anxiously waiting for their orders. this guy was amazing! in addition to the hot stuff plenty of cold foods (fruits pastries and more) were available. swimming pool was a nice size with plenty of lounge chairs for enjoying the sun. $- parking charge was a bit odd since it seemed plenty of parking was available nearby but $--day was offset by the great service and enjoyment at this hotel. overall great hotel for the price paid (<$---). highly recommend this to others and dont forget the amazing breakfast. also: there is a ---hour diner next door to the hotel for late night munchies.',happy
id41732,' some friends and i booked this hotel for my birthday becasue it was close to the bars in pioneer square. i booked the deluxe city view room ...it was neither deluxe nor city view. it was the smallest hotel room i have ever been in and our city view was of a parking lot. as for the parking it was - blocks away in a public parking garage were the posted public price per day was $- less that what i payed at the front desk.',not_happy
id41733,' i am always a little wary of old hotels - you never know if they will be comfortable with old hvac and other dated infrastructure. however my room was modern and well kept. i was greeted cordially for my --night stay and i enjoyed it very much. the gym facility was inexpensive for the week and very complete and nice. the pool is out of this world but i hadnt brought a swimsuit. location is excellent holding down the south end of the magnificent mile. starbucks in the lobby was great and i ate at the hotel restaurant michael jordan is steakhouse on - nights. excellent service and food. breakfast was an excellent buffet but very very expensive - $--. in summary although expensive (due to location) i would definitely stay here again and look forward to my next trip.',happy
id41734,' stayed two days in this hotel and was not impressed by the facility. the elevators are dirty the tv set in my room didnt work the fan in the bathroom never stopped working and the air condition was roaring creating so much noise that a peaceful night was not possible. next to the parking lot half a dozen homeless stayed over night enjoying themselves which didnt make it a pleasant experience. it might be located centrally in the silicon valley but it certainly has seen its best times already...',not_happy
id41735,' we arrived at --:-- pm and were put into a room by the elevator. no sleep. the elevators rings every time it stops on the floor. all night. the next morning the outlets we had plugged out computers into were dead so our computers were also dead. we had asked when we reserved and were told that there was free wifi but that morning we found out it was $-- per day per user. we have two computers so to both work in our hotel we would have to pay $-- a day. we were paying $--- a night and had to pay for wifi. the red roof inn is $-- a night with free iternet. by the time we got wifi working we werent able to go out for breakfast and get our email done so we had to order room service. we had - in front of us so it took -- minutes. we were moved to another room which was quiet but the vacuuming was suspect with high levels of dust around the head board. the headboard wasnt secured so it knocked against the wall and we had to put our hand towels around it to stop it from making noise. at least we could sleep in this room! overall: slow elevators bad housekeeping no wifi. not what i expect for $--- a night.',not_happy
id41736,' many times my wife and i thought we should spend the night on friday night before seeing a broadway saturday matinee. we were never moved to go ahead and do it even after reading reviews. this time we rolled the dice and decided on this hotel. we were so we did. for nyc standards this was a large hotel room with large refrigerator micrrowave etc. we were on the -thfloor and began worried about traffic noise but there was none. good design job i say. the checkin was swift and very professional and courteous. all this at -:-- on a friday night. the bed was an original pillow top but was a little too worn. nothing bad. just didnt notice it until the next moring. also the bathroom was rather small. hard to maneuver. the breakfast was outstanding. they said hot breakfast and they were right. eggs sausage pancakes waffles and everything else. the staff working that were also very friendly and courteious. the checkout was smooth and a manager was standing there saying have a good day . i thought that was a great extra touch. with the great price and all the amenities and closeness to broadway we will definiteyly be back!!',happy
id41737,' my book-writing-trip was totall success because of this beautiful little hotel and its staff. the best location for everything but turist crowds and still tranquility in fifth floor (no elevator though). but still the best was the staff. they were like good friends i just haven´t met before. ever so helpful and they made the place homely for me. definitely going back.',happy
id41738,' position a in the harbour - minutes from camden and the orieles and ravens - great discounted rate from hotwire - stayed - nights - huge comfortable beds decent sized room - nice small swimming pool with sun terrace and tennis court however business facilities were poor - the pc and internet access was barely usable -no free wifi - bathroom and rooms wiring were dated - hotel had limited facilities',happy
id41739,' this hotel was simple. it provided an excellent location for sightseeing just a few paces from times square. the room was small and dont expect a view. but if all you want is a clean safe place to sleep at night it is an excellent choice for the budget-concious traveller. the breakfast was well-stocked with the usual selection of cereal fruit bread and bagels pastries and donughts juice tea and coffee. free copies of usa today and the ny post were available by -am every morning. the staff were friendly and helpful without being over the top . a great place to stay in a great location. book it with confidence.',not_happy
id41740,' our recent trip to san francisco aug.---sept.- labor day weekend was fantastic.the hotel is very understated from the outside but once inside it is minimalistic contemporary and very fashionable.very much my taste.the check in was swift and butler shows you to your room.we booked --------- adjoining rooms by one master door but still able to close individual doors for privacy.one was a metropolitan suite and the other a regular room.great if you go with kids or my case a mother-in-law.very quiet room never heard any noise or even saw a single person in the hallways for - days.however like the post beforethe sirens(from fire station) are a little much and over the holiday weekend there were alot of alarms.the rooms were cleanstylish and comfortable.a couple of missed items were:no washcloths left each day after room cleaned.had to call for them.no problem as they were delivered right away.one sink in master bathroom drained really slow( if at all) sometimes. only one remote workedbatteries changed and still didnt work. small problemsbut for this hotel things should be pitch perfect.we went to go out for dinner one evening and ask the valet to hail a cab for us and he got the house car brought around and had john the driver take us to dinner in the st.regis bentley.awesome ride and an incredible touch of class.the lounge is a great place to have an after dinner drink and sit by the wall with fire .very comfortable.the young ladies that delivered drinks were well trained in customer service and presentation.being in a service oriented hometown one can appreciate a city that believes in customer service and treats guests well every where we went.i love the hotel and will stay here always.also-i fell in love with some features from our room and upon checkout ask about them.within - minutes a full page of suppliers with names of colorsstyles and phone numbers was delivered to me.its not about how tall you are standing on your walletbut rather find what type of place makes you and this hotel as it all.',happy
id41741,' this hotel is a - minute walk from universal studios and the city walk. guest service was impressive. rooms were beautiful. location fantastic.',happy
id41742,' my husband myself and our two small dogs just returned from an overnight stay in san francisco. our main reason to visit was to try out the marina motel we saw their ad on a dog friendly website. it was such a nice place. the staff was pleasant and friendly the room although a bit smaller than the newer motels nowadays was very nice and cozy. it had a new microwave refrigerator coffe maker. ample closet with and iron and board supplies. the bathroom was very clean with all the little freebies that the big swanky hotels have. the grounds were kept very nice it had a courtyard the dogs enjoyed sniffing and spending time in. it is just a few blocks away from the marina area and palace of fine arts which made a great morning walk. the only negative thing i could say would be the walls were a bit thin we could here our neighbors getting up and getting ready and we were not right on the street but close to it so we heard that a bit too.',happy
id41743,' ive stayed here several times but not in about a year. the staff is what makes this downtown hotel great. devon at the restaurant and bar is a gem. the rooms are always clean and wonderfully decorated for relaxation. ask for an upgrade to a suite they are huge.',happy
id41744,' the savoy suites is about a mile and a half from the nearest metro and is not in a sight-seeing neighborhood (with the exception of the national cathedral which is currently closed due to earthquake damage and the zoo). the distance to the metro is somewhat mitigated by the complimentary shuttle but the shuttle only runs during specific times. some of the staff at the hotel were incredibly friendly others were rude and unpleasant. as another reviewer pointed out there is nothing wrong with the hotel...but there is very little that is right with it either. a couple of details that are small irritations: the hotel has a green program that encourages towel re-use but do not have any where to hang towels up. also no notepads next to the telephone in the suites.',not_happy
id41745,' well it was my first time in seattle and w hotel made it very special! really! what a beautiful grey and rainy city! i shall never forget it! the view was amazing from the --th floor!',happy
id41746,' the hotel was peaceful and clean. it was close to the wall street subway stop and the area was very secure and safe. the complimentary chilled water stations are great!',happy
id41747,' good location: i’m not sure ny has an ideal hotel location; broadly speaking anywhere on manhattan island south of central park seems as good as anywhere else and this was just fine. the area didn’t feel threatening (but contrary to some expectations i didn’t find anywhere in ny to be threatening). plenty of nearby places to eat and buy groceries. huge room: actually i was upgraded free to a suite which meant big bedroom big lounge small kitchen area two bathrooms two tvs – what would be called a “spacious apartment suitable for six people” in a french ski resort. great views from the windows. furniture had a quirky nature: it seemed old-fashioned but didn’t seem to be all that old. excellent bed everything clean. staff couldn’t be better; friendly helpful. can i think of anything to criticise? nope. it’s not the ritz but it doesn’t pretend to be. it delivers on all its promises doesn’t disappoint. i’d go there again.',happy
id41748,' without doubt you will not be disapointed with this hotel. the staff rooms facilities and freebees are excellent. we stayed in a - bed suite that had all the facilities we needed. the value added touches that we were not expecting for this mid priced accomidation made the stay for us. bedding turned down at night free wine & cheese every evening except sundays every room-suite with a veiw of the street. the quality finishes to each room like the quallity bed linen (which we are now trying to find the supplier of to purcase for ourselves). the location is not ideal if you will be spending a lot of time arround broardway (-- min walk). but if you are visiting the whole of the island using cabs then it is ideal. the roof terrace is a lovely touch an ideal place to relax with a bar that is open in the evening. a round of - cocktails at the bar with tax and tips set you back $--. we only did that once. outside of the cost of the cocktails the hotel was excellent value for money check that when you book the hotel that taxes are included. i booked through the web when the bill was presented the web price had not included local taxes this was about --% more than i had barganed for. when i return to new york one day i will do my best to book this hotel.',happy
id41749,' when i checked out the team was really interested in providing me info about a question regarding directions to the airport. he went the extra steps to provide a map and draw the route on it. in fact we found other staff members at barton creek to really care about our needs and wanted to make sure we had an excellent stay.',happy
id41750,' july heat wave:- triple digit temp didnt stop the family from having a great weekend in the city. we stayed in -a on first floor the kids had a big spare bed and big couch to sleep on and we got the master bed. we all slept great and the ac kept us all cool. this room includes a private outdoor patio area with umbrella table and nice chairs. our room was nicely decorated and very comfortable. i especially love how easy it is to walk to central park - a nice shady retreat from the hot sun. we also loved getting on the express bus right on -nd avenue for a fast ride downtown to south ferry to see the statue of liberty. the subway is close too (#- train at lexington ave. & --th or --th st.) we really love staying in the upper east side and enjoy the local people and shops and restaurants while still being a short distance from grand central rockefeller center time square theater and museums. you cant go wrong with this place if you are looking for a reasonably priced boutique hotel in a safe upscale neighborhood. we unloaded our car at the front door and i found a free parking spot two blocks away on --th near lexington. would definitely return again. thanks danny!',happy
id41751,' i recently stayed at the vibe and whilst it is not the nicest hostel around i found the staff to be very friendly and helpful especially when i had to stay an extra nite unexpectedly (due to inefficient greyhound) and rocked back up at --.--am. many thanks to the really cool security dude mike !!!!! great tv room and party room etc and i think young people would really dig this place. if you want quiet then this is not the place but if you want people and a bit of a atmosphere and music then this is for you. oh ... you may need to bring your own ac with you as well.',happy
id41752,' i still have nightmares about the hotel wolcott. an impressive looking foyer belies the actual condition of the rooms. to be fair it was a budget hotel. to be fair it was our first trip to america we knew no better and were in love with the idea of being around the corner from the empire state. my god the rooms were awful - musty and smelly the shower was a disgrace and the air condition barely worked. the television was old and not in good repair - the picture was terrible. we spent the entire time there sleeping on top of the sheets because it was so warm in the room. the locks didnt feel safe on the door and the safe was electronically locked and couldnt be opened. needless to say there was no other safety deposit box available. this hotel made me hate the whole experience of new york and i couldnt wait to move onto our trip to boston. needless to say when i returned two years later i vastly enjoyed the stay in a much more upmarket hotel off of time square. avoid avoid avoid - i cant find anything bar location to reccomend this awful sweaty hotel.',not_happy
id41753,' stayed at hotel derek at the beginning of june. the stay was pleasant and the staff was nice. very busy area but not bad for the price.',not_happy
id41754,' the location of this hotel is unbeatable its walking distance to most attractions and next to grand central if you need the subway. the room was clean and comfortable although the lighting is poor which makes it seem a bit dingy. the main lobby is stunning!! it has beautiful marble flooring and a waterfall (although this was off when we were there but still looked lovely). the only let down was the service we got the feeling the hotel was more aimed at business people and as we were there for leisure purposes we felt a bit forgotten. we were in nyc to get married and were expecting a bit of fuss (rose petals on the bed or something?!?) but there was no acknowledgement whatsoever. the hotel were aware of the wedding as it was mentioned several times and everyone was taking photos in the lobby when i came down in my wedding dress!! the staff were mostly polite but not very helpful. the majority of the time there was no one at the front desk and we had to wait for them to come out from the back room. however the man who worked in the computer suite was more friendly than anyone!! he was to chat and very helpful about local sites restaurants etc. i would recommend this hotel if you dont want much assistance from staff or if youre a business person.',happy
id41755,' i had some mixed feelings about palmer house before i checked in after reading the reviews. and given the fact that id won the room through priceline is name your price option i wasnt expecting much. overall i was pleasantly surprised. the lobby as others have reported is gorgeous. there is a lovely old fashioned hum all around that makes you want to get dressed up in a ---- is style dress with your best pearls and have tea. when i checked in the staff was pleasant and accommodating with my request for a room on one of the higher floors so i was not bothered by the noise of the elevated train despite my room being on that side of the street. i could hear people in the hallway pretty well but experienced no problems with noisy neighbors. and the room although not huge was roomier than i had expected. the bed and pillows were comfortable and with ear plugs i enjoyed a good nights sleep. yes there was no flat screen tv but as im one of the few who doesnt have one at home i wasnt bothered by it. channel selection was a bit limited but adequate. where the palmer house is showing its age is in the upkeep. when i opened the door the overall impression is pleasing but after a few minutes things start to become obvious like scratches and gouges in the furniture missing paint on the windowsill badly repaired bathtub area and jam on the carpeting. overall a nice enough stay but there is the feeling that this would be one of the better hotels with a little more tlc.',not_happy
id41756,' this hotel is like vegas with crazy carpet prints and a huge feel. rooms are well kept and very nice. this hyatt has good specials and rates throughout the year. its location is a bit removed and the largeness turns me off a bit. many rooms have large balconies with furniture a nice feature',happy
id41757,' i just returned from a visit to this hotel needless to say it was perfect... for those of you looking for a nice comfortable lodging option in the city -- you should give the westin market street a try. i went to the city to shop with my mom for a few days. i used this website quite a bit to choose a place that would not break the bank. some of the reviews said it was not conveneit for shopping in union square so i was a bit nervous. but upon arrival i realized it is less than - blocks from the big nordstrom-bloomingdales mall. and just adjacent to all the flagship stores and not far from neiman marcus-saks fifth avenue and everything). so if you are going to the city to shop it is great!',happy
id41758,' i booked a few days stay at travelodge at lax. the location was misleading. though the hotel is near lax it is located in a dodgy part of los angeles. the hotel itself was surrounded by a large iron fence. there were six security guards protecting the onsite restaurant. once i got into my room which contained a non working window unit air conditioner. the room also contained a box springs with large dried blood stain and i requested the cleaning staff not enter my room during my stay and one maid approached me and insisted i let her in to clean. when i refused she stated the staff worked on commission and i was depriving her children of money. when attempted to contact the hotel manager my calls were never returned.',not_happy
id41759,' we stayed for two nights before continuing our trip and were delighted with our choice. the staff were very welcoming and friendly. the concierge was extremely helpful and gave us very good advice which proved to be exactly what we wanted. we hired a car - thanks to the concierge - and drove to long beach to see the queen mary. leaving the hotel early next morning and taking the courtesy transport was easy and staff were very helpful.',happy
id41760,' after being unsure of where to book a long labor day trip to san diego we settled on the catamaran resort solely based on online research...and were pleasantly surprised at how great it was for our family. location was ideal on mission bay one block from mission beach. never even went to sea world because we were so with the beaches and pools that were walking distance. room with a kitchen on the tower (upper floor) is highly recommended. only minor stag was that on - of the - days there were delays with housekeeping but on one of the busiest weekend of the summer was somewhat understandable.',happy
id41761,' this is a great place for a get away weekend. weve stayed in other hotels downtown denver and found this gave us the best value for our money. there were - of uswe got one suite for hanging out and the rest of us just got standad rooms. it was a -- minute walk (or take shuttle then - minute walk) to the denver art museum for the van gogh exhibit (awesome) and -- minute walk to denver performing arts center. they have a nice bar on site right off the lobby that had resasonable prices. they have a towncar that can drop off\pick up in the downtown area great when it started snowing after dinner! afternoon free beer and wine great way to start the evening and free cookies to end it. breakfast had hot and cold choices and were just okay but starbucks on site will deliver to your room! two thumbs up!',happy
id41762,' great hotel that is right next to pike street market. rooms are very comfortable. the pool-jacuzzi setting is great considering you are in a busy downtown area. be advised that the rooms dont photograph well the pictures posted by travelers are not that great because of the room color-decor are somewhat plain the rooms look much better in real life than the pictures show.',happy
id41763,' first trip to boston and picked this place based purely on trip advisor reviews and the hotel is own website. very glad we did. arrived in pouring rain but the doorman had spotted our taxi and was there with the umbrella to get us to the door. and the excellent service continued from that point onwards. not that we needed much - were pretty independent and besides you dont really want for anything there. we had a standard room only which was perfectly adequate - deluxe actually! very well appointed plenty of space lovely bathroom with massive towels great smelling toiletries and quiet. really quiet. in fact that was almost the nicest thing about the place. we never heard another resident. maybe old thick walls and ceilings? no street noise either (our room faced an office block on the - th floor so maybe that was never going to be an issue). no sweeping views but then again that is what you step outside for. great location easy to walk everywhere close to the airport (just a $-- dollar ride away). there is so little traffic in boston and so few sirens etc. that the ovrwhelming feeling is one of calm. the restaurant downstairs (mooo) is excellent though not cheap. in fact boston struck us as expensive all round. it is pretty upmarket. but provided you go there expecting that you wont be disappointed. standards are generally high and xv beacon does not disappoint. the other big impression is of the designer is influence. everything has been so well thought out and the branding is subtle and classy. dark muted colours limited but effective pallette quality materials and furnishings lots of little touches all beautifully realised and delightful discoveries at every turn. would definitely recommend and would stay there again.',happy
id41764,' we are regular users of this hotel on our way to and from europe. make good use of the free car parking and shuttle service.',happy
id41765,' i really appreciate that this hotel chain cleans the bedspreads-duvets for each patron. i didnt discover this until i saw the commercial on tv. the bedspreads at other hotels look clean but i always wonder how many people have been there before us since it was last washed? we arrived late sunday night. we passed an in n out burger a block away there was another large chain hotel next door and a denny is right out front of this hotel. there was plenty of parking. check-in was fast and friendly. the lobby was huge and the coffee smelled great. the hallways had new carpeting and new wallpaper. our room #--- was spacious super clean and odorless however the carpet was very worn near the door. the air conditioner didnt work so we opened the window for the cool breeze. we had - queen beds they were so comfortable. there was plently of floor space to open up our luggage and walk around it. we never put luggage on our beds.(the wheels have rolled on the ground on - continents.) the bathroom looked newly remodeled. breakfast was hot & fresh. smart management- the tables and coffee station overflowed into the huge lobby allowing ample seating there is a juice-ice water-hot cocoa station then around the corner in the breakfast room was the counter for hot & cold items on the far end was the fruit bar. there was plenty of seating we even had second servings and were quickly on on way. our son used the fitness room from midnight to -am. later our daughter couldnt sleep she went to the fitness room at -am and met - very nice ladies. our teenagers used the free weights and treadmills and were to find cold drinking water in the fitness room. this hotel is about - miles from seaworld which was the purpose of our visit. it is a great value we will definitely stay here again.',happy
id41766,' good hotel in a beautiful modern building well located close to michigan ave and a -- min walk from the lake. clean comfortable rooms (excellent bed) with disappointing views though : we paid extra for a higher floor room ended up on --th floor (out of --) with no lake view not worth the extra money in my opinion. no buffet breakfast unfortunately good food though very fresh but too expensive provided the absence of buffet. plus we were overcharged or information on accorhotels website not updated : our reservation said breakfast costs $-- pp but we were charged $-- for two. didnt pay attention at checkout sent an email - days later still waiting for a reply a week after. concierge very helpful and friendly gave us a brilliant recommendation for a restaurant (province --- north jefferson street excellent food).',happy
id41767,' stayed at the affinia because needed accommodation for - adults and - children. booked a suite with one bedroom with - double beds and a sitting room with a large sofa bed also a kitchen. the hotel was clean & comfortable staff were pleasant and welcoming. the real winner however was the location at --th & -rd. easy walking distance to bloomingdales fao schwartz american girl place moma smith & wollensky is spark is steakhouse. also handy luncheonette right outside deli is nearby. would definitely stay here again for the great location.',happy
id41768,' i recently stayed at the roger smith hotel on a recommendation from a friend. i am a seasoned traveler and have stayed all over the world. not only was the hotel charming and clean but the staff was friendly and accommodating at every turn. if you are looking for exceptional service above par cleanliness and a great location you must stay here! in fact i never take the time to write reviews or recommendations about where i stay or how i felt about the hotel. this hotel is a must see must stay location and i am grateful it was recommended to me. i will definitely be back!',happy
id41769,' the hudson hotel was wonderful from start to finish. from the lobby to the library bar you will get top notch service with a very trendy atmosphere. the rooms are nice and clean a little small however the hotel is in such a great location (right across from central park) that you wont spend much time in your room. we loved this hotel and cant wait to go back and stay there again.',happy
id41770,' this is a fairly decent hotel - rooms were clean and functional but nothing flash - more or less what we had expected. offers good amenities with a great restaurant adjacent and pool area with shuffle board putting green and table tennis. staff were helpful and friendly. location not great but i think you need a car in san diego anyway as it is pretty spread out.',not_happy
id41771,' i stayed here last month during the austin city limits festival- what a lovely hotel and so convenient as it was a five minute walk to the shuttles. the rooms are awesome- spacious and comfortable. the little kitchen was really nice to have too. the free wifi was a big bonus to have in the room. the staff is friendly. the continental breakfast was one of the best hotel continental breakfasts ive ever had. id definitely want to stay here again.',happy
id41772,' we stayed at the hilton union square for - nights and although the room and hotel were very clean and tidy we were disappointed with a number of things. after - weeks in the us it was the first hotel that wanted to charge us for wifi (-- dollars per day) so we walked to the local starbucks instead. the concierge was not particularly interested in making our stay enjoyable or offering any advise to make our trip more memorable - just the most basic of information when asking for dinner recommendations etc. the rooms were fine but the bathrooms are tiny. there is space for a shower but the sink was so small that it was difficult to ways your face and the door barely passed the toilet to close. the hilton is a classic case of corporate hotel chains at work - functional and impersonal. i must say that the breakfast was very nice and the charge for the full breakfast was very good to set us up for a long day of sightseeing.',not_happy
id41773,' big suite with kitchen and lot of space. close to central station. we had nice room on the ground floor - in this case wifi from lobby for free. but could be noisy in the morning. if you need add. bed for kids - very good choise.',happy
id41774,' i stayed at the mark while attending a conference in the city. while the outside has the majesty and grandeur of any intercontinental it was a bit of a disappointment overall. upon checking in my husband and i were given an upgrade to a corner room which was a nice touch since we were staying there so long. however immediately my check in cards did not work. i went to the front desk to have them re-magnetized however it seemed as though the reader itself was not working. so my entire stay it took me a few minutes every time i entered the room to gain access. also i exercised while there and one of the treadmills was very loud and squeaky. i mentioned it to the staff but did not see any attempt to fix it while i was there (and a lot of annoyance on the faces of others who tried to use the equipment). also the gym itself was a bit small - i would recommend making it a bit bigger with better equipment. also a nice plus that would be easy to do (that they have in the jw marriot down the street) is complementary fruit and snack bars in the gym for post workout. it was a small touch that i think would add to the elegance of the mark. and that was my overall summation - a very elegant place but there were just things here and there that did not live up to the standard of a typical intercontinental experience. the staff was always very nice and courteous. i did notice a few times where due to my young age the front desk staff assumed i was just there to imbibe at the top of the mark when i was asking a legitimate question as a guest. so overall i was not all that impressed.',not_happy
id41775,' comfortable rooms. had an excellent meal in the connollys publik house - seared tuna with wasabi dressing followed by cod - yum. breakfast was not great as it came out cold and was expensive. it also took -- mins and mine was the only breakfast order in the kitchen. they did not charge me but i then had no time to order anything else. the shuttle bus service is excellent. i was able to ask for a pick up from the car hire place and the bus came in a few minutes. staff were all very friendly and helpful. would recommend this hotel to others.',happy
id41776,' room was very spacious and nice location was perfect. the customer service was very friendly and overall a great stay and highly recommended. only down point was very poor breakfast.',happy
id41777,' we found out my dad is favorite comedian was playing in la a week before his birthday. it was a last minute deal and was only -- minutes from the theater in hollywood. we booked based on the phenomenal price and it was as close as we could get without breaking the bank. we booked two rooms -both were very clean and had a view of the mountains (and the rooftops of the old buildings next door!) the staff were excellent checking us in and got a fridge up to one of the rooms within an hour of checkin. my parents enjoyed a drink in the bar after the show and starbucks has a location in the lobby which was very convienent. the noise was fine -once you were in your room you hardly heard what was going on outside. the hotel was excellent value and clean. the only downsides being i wouldnt be comfortable walking around outside at night and could probably do with a bit updating.',happy
id41778,' this place turned out to be very practical for us for three nights in chicago. close to a red line station and a few bus stops. the staff were helpful and friendly. the rooms are small but the beds were very comfortable. we had no complaints at all and we would stay there again.',happy
id41779,' really enjoyed staying downtown seattle. this hotel is fairly central for walking to different areas of the city try to plan your return from sixth street from the north to avoid the steep hills to the west. service and staff at the hotel was very good and we would certainly stay here again.',happy
id41780,' we found torn sheets on the bed and a mess on the carpet. they tried to clean the mess but made the carpet wet and smelly. they gave us disposable slippers to wear and upgraded the bath soap as an apology. we were unsuccessful at getting the room freshened from our post travel nap. i had to make the bed myself to be presentable for a visitor that evening. not what we expect from rc!',not_happy
id41781,' the hotel complex is very large beautiful and well-maintained. the only complaint we have is that the barbeque smell prevalent in the tower was annoying after a day. donna in the executive concierge lounge was extremely friendly and very helpful. she went out of her way to ensure we were well taken care of. the food choices in the executive lounge were not as good as other hilton properties where we experience more hot filling choices of entrees.',happy
id41782,' the hotel is located just a short walk from the capital building and union station. we also walked to the natural history museum and the national mall from the hotel but i would only recommend the latter for those who are in good shape with no physical limitations because this amounted to several miles of walking. the hotel staff was courteous from the onset; the valet option for the car was great because after looking around at other hotels in d.c. i have found that not all hotels have the facilities to ensure a place for your vehicle. the room was clean and looked well maintained up-to-date etc. there is a restaurant onsite and room service for those who are interested. there is also a gift shop in the lobby with souvenirs as well as things that travelers might forget (for us it was toothpaste and sunscreen). the prices did not seem higher than anywhere else given that -). this was d.c. and -). a hotel gift shop. i would recommend checking the hotel website for deals and specials. for our visit i purchased the room online at a discount travel website. for our return visit next month i decided to check out the rack rates and specials on the hotel website and found a really great deal. they have a “movie madness” package where upon check-in guests get: free valet parking for the stay (over a $-- value) two imax tickets for the natural history museum free internet $-- on-demand movie credit popcorn candy and coke for the room- for $--- total with taxes. this is by far the best deal that i have found for a hotel around the same area. therefore because of the location and price we have decided that this will be our “go to” d.c. hotel. it is very close to the sites and those that are not within walking distance can easily be reached by the metro or taxi.',happy
id41783,' location is excellent. close to quincy market lots of restaurants bars and coffee shops. bed was so comfortable my wife didnt want to get up in the morning. lol. would have been nice to have a coffee maker in the room there was --hr coffee in the lobby but it was cold and old. good thing there is a starbucks a block away. the main stop for the trolly tour is steps away and we used it to get a feel for the area. i would recommend that as well. ( old town trolly). there is a lot to see in the area.',happy
id41784,' the back bay hotel offers significant aesthetic pleasures: - fancy frette linens - plush bathrobes - no slippers but who is that picky? - small rooms but it is boston - across the street from one of my favorite restaurants in boston - walking distance from the financial district commuter rail insurance alley and a multi-city fitness club the only area where it is lacking is its policies. i cant even knock the service because it seemed to me that the staff genuinely wanted to help and were not permitted to do so. at issue: i had dinner at a wonderful (if pricey) restaurant and the food was so good i accepted the leftoveres they packed up for me. the back bay hotel has refrigerators in the room that were more than large enough to accomodate the leftover food. having stayed at many other hotels including most that didnt have microwaves in the room i expected to be able to heat up anything i put in the microwave. many hotels accomplish this by bringing (yeah i know) microwaves to the room any time a guest requests one. other hotels have food heated up by room service. the back bay hotel allows no provision for this possibility whatsoever. believe me i tried. i even asked if i could heat my food in the employee break room and to his credit the poor associate who answered the phone wanted to do it but was told that it was against company policy. in the end i had to go back to the restaurant where i purchased the food (which fortunately was across the street) to reheat the food but it was a fool is errand and a colossal waste of my time. when i returned to the hotel and requested utensils and a napkin so i could enjoy my inventively reheated meal i was assured that someone would bring silverware to my room. fifteen minutes later someone did show up with silverware but you can imagine my food wasnt as hot as when i made the request. i even offered to get the utensils myself but was assured that utensils were en route asap. it was a miserable experience for something that seemed so simple.',not_happy
id41785,' as most of the reviewers here state this is a really great hotel. at its price point it performs perfectly. the location downtown is great (sure there is a little noise but what do you expect when its off a freeway) the rooms are clean and well-sized. the bathroom is way above average for a motel - great power showers and nicest of all the staff are genuinely helpful and charming. of course this isnt a resort or fancy hotel but if you are coming to san diego to do stuff (and there is lots to do) this hotel is ideal.',happy
id41786,' my fiance and i stayed here one night because a friend was having a birthday party in san diego. the location and customer service were great but our room....eh not so much. the pictures on the site definitely do not give a true depiction of how old the rooms look. we werent expecting a - star style appearance but man!...our room looked like a face-lift was in order. the worst was this: i generally make it habit to flush hotel toilets prior to using to ensure they are in working order. thank god i did too...it backed up. to the motel is credit as soon as i called the front desk a handyman came within -- minutes to fix the issue. the toilet still had a slow flush and since we were only there one night we figured we could handle it. we probably wont be staying here again as there are probably better hotels for a few dollars more.',not_happy
id41787,' i recently stayed at the westin while i was in town on business. i am surprised at the negative comments on this site since my stay was very pleasant. the service was wonderful (very friendly) especially since it was an extremely busy weekend for them. (the first regular season colts game of the year & the chicago bears were staying at the hotel.) and i dont know how you could beat the location -- near the stadium circle centre mall convention center & the beautiful capitol building. sure ive stayed at more luxurious hotels but i have absolutely no complaints.',happy
id41788,' my husband two sons (ages -- and --) and i stayed a couple of nights recently at the marriot long wharf. you just cant beat the location. it is right across the street from the aquarium and where the whale watch ships board. it is a short walk to the north end and a stone is throw from quincy market. we had a -:-- a.m. whale watch cruise the day we were scheduled to check in and requested an early check-in. we were able to check-in at -:-- a.m. that morning which we greatly appreciated. the t stop is just steps away from the hotel entrance. there is a pool but it is not very big. however our boys still enjoyed it. outside the pool is an open terrace area which has nice views of the wharf area. we didnt eat any meals in the hotel - with the north end and quincy market so close there are plenty of great restaurant choices elsewhere. i found the maid service and concierge service to be very good. my only complaint is the price. we paid $--- per night which was $-- - $-- higher than the nightly rate we paid at the courtyard boston copley square for three nights earlier in the week. overall i preferred the courtyard boston copley square to the long wharf but as they say location location location. even though it is a bit pricey i would recommend the long wharf for its proximity to many of boston is places of interest.',happy
id41789,' i spent - days at this hotel. it looks okay in the pictures but in rality it is extremely low qaulity. i had to asks for a room with a safe as the room they gave did not have one. i was on the first floor and there was a high level of noise from the lobby. i haad to ask them to be quiet people were so noisy. next door to the hotel is a nightclub and we could hear the music at night. concierge gave me wrong directions and was not very helpful. i will not stay here again.',not_happy
id41790,' i read all the reviews of jury is and decided that it was a little pricey for a single mom staying over a night to return her daughter to college however us girls have to have fun! we were lucky it was snowing and the city is parking rules were suspended for the mlkwkend so we parked for free across the street!! better than --.-- for parking. the doorman was so nice and sweet helping us in from the blazing snow and hailing us a cab a little later. check in was quick. the room was very nice and the college student loved the wireless internet. i loved the hot shower and the robe!!! we went to the bar after returning from dinner and the fireplace and the fun crowd were great on a snowy sunday night. a nice big glass of wine was -.-- !!! the down bed and linens were divine!!! no street noise and in fact the curtians pulled tight gave off no light or noise we slept until -- am. althought the prior comments about the slamming doors was true i only noticed at night. the breakfast buffet was fine but a bit pricey @ --.-- each... we just couldnt eat that much cheaper breakfast can be found. check out was a breeze!!! very nice staff and decor. glad i paid ---.-- over ---.-- i would not be as !!! it is the luck o the irish!!!!',happy
id41791,' you pull up and it looks like the set of some movie where there is no one left on earth. then you go in the lobby and it looks like the day after an estate sale and the only thing left are things that are nailed down. but when you get to the front desk and talk to the friendly staff (as in will) the reasons to turn around start disappearing. you go on up to the room that badly needs remodeling and updating so you decide to go have a drink in the bar with the famous tiffany dome. all you can focus on is the tacky chrome chairs but again that goes away after you talk to the outgoing young man behind the bar. the restaurant is closed there is no one in the cafe and we take that as a bad sign so we walk across the street for dinner. so why stay? because if you dont these gems will disappear and the only choice will be the aesthetic chains that are the fast foods of spending the night travels. it takes a little more time to get off of i--- and yes downtown el paso is dee-press-ing but the rooms are clean the rates are very good and the staff is so professional and friendly. it is not their fault the camino real corporation isnt keeping it up and taking pride in this historical gem.',not_happy
id41792,' stayed in many hotels in manhattan this one is one of the bests. modern and new rooms upgraded to a suite room thanks to platinum spg membership. especially after a stay in sheraton new york towers this felt really like a very good stay in all the ways:) and needless to mention the perfect location at the times square. recommended.',happy
id41793,' very quiet and and elegant world hotel. located within steps to all. although down the block is times square this hotel is very quiet. beautiful lobby and attentive staff. thank you to patrick hall for his extra touch.',happy
id41794,' the rooms were full big enough to comfortably house three guys on decent terms with each other. there was no morning room service which was a bit of a letdown but ignorable. they serve a lower-middle-of-the-road breakfast in the morning. the hotel staff wasnt able to help find much of anything near the hotel--restaurants stuff to do and the like--but they were friendly and accommodating. this hotel is greatest asset has nothing to do with the hotel itself actually it is a simple matter of location. theyre immediately south of the dallas world aquarium a bit further south of mckinney avenue just west of the train station and a stone is throw east of the house of the blues. for the price i didnt see any other hotels that were even remotely comparable. in short this isnt the place to stay if youre only going to be here one night. but if you plan on sticking around and seeing a thing or two this is the place for you!',not_happy
id41795,' we have just returned from a short stay at this hotel and it was every bit as good as many other trip advisor members have said - absolutely superb and excellent value for money for the quality of the hotel and being in new york i looked at all the rooms whilst there so will comment on the differences which would have helped me make my decision when i was booking firstly we had a normal hotel room in the end that was upgraded on the night to a corner suite - it was very very good for $--- per night - very spacious - extremely clean and well appointed - very traditional in decor - remember to ask for a west side cathedral view - the main hotel rooms are on the first -- or so floors with the exec lounge on the --th floor - the exec lounge is fantastic - very classy and elegant with excellent presentations throughout the day - as good as any of the ritz carlton lounges we have stayed in and with a fantastic view being on the --th floor - our room was on the --th floor which was fine until i saw the view from the towers rooms!! huge picture window on our --th floor room with an amazing view the towers rooms have a separate entrance and a choice of traditional or modern decor - i preferred the modern one - the rooms were fantastic - all the latest amenities and beautiful black marble bathrooms - latest look beds and linen and latest plasma tvs (although our room on the --th also had great facilities and plasma screen!) if you have the extra approx $--- per night to spend then it is worth it as these rooms are beautiful and the one i was shown on --th floor had the most amazing cathedral and towards the river view - simply breathtaking - very luxurious - my favourite towers room though was the junior suite because the bathroom was so fantastic! again all beautifully done in black marble but the junior suites have huge walk in shower cubicle that the others rooms done have as well as a large (not double) bath - i loved the junior suites but not sure how much they were - the proper suites were amazing but in all honesty even if we could afford them they are a bit too big for a short break! the staff are superb at this hotel - room service was fantastic even at -am when we arrived - we will definitely be staying again at this hotel it is in a superb central position within easy walking distance of the main attractions the public rooms are a little bit dark and my only suggestion would be for some more inviting bars and public rooms in the main hotel lounges as they are all a bit dark - the gilt restaurant however looked very good and i think has a michelen star! i havent seen rooms of this standard and size in new york at this price - although still expensive i think this hotel represents excellent value for money - i just wish it had an indoor pool and spa like the peninsula and some more attractive main lounges and bars and then it would be ---% perfect but that is being very very picky thank you to all at the hotel for a fantastic stay - we will be booking for december -- shortly!',happy
id41796,' we arrived at the baldwin for a three night stay. location is excellent just - minutes walk from the bart station minutes to chinatown union square and market street and fishermans wharf only -- minutes ride away on either the cable car or the street tram. the hotel is extremley clean and well maintained. the first room we were given was very dark and overlooked a very dirty yard. there were pigeons roosting on all of the window ledges of all windows which overlooked it and as you can imagine it did not smell too nice which meant it was impossible to open the window. we askedfor another room and the staff who were all very friendly obliged and we were given a room with a view of the street a total contrast to the previous room. dispite the room having a street view we did not notice much noise even with the window open and having read older posts about this hotel the room dwas cool even though the hotel is not equipped with air conditioning. the room had a safeiron telephone and tv. wifi was available at a reasonable charge. the bathroom was also very clean and stocked with the usual soapshower gel etc. overall i would recommend this hotel and if i ever return to san fransisco i will stay at the baldwin.',not_happy
id41797,' the liberty hotel was in a great location the reception very impressive with bits of the old jail on show the staff on reception where very friendly and greeted us with a glass of champagne very nice way to start your stay. our room was in the new block large and clean room and a large bathroom. the bed was very comfortable with luxury bed linen. the rooms ac was quite noisy so could not have that on. the restaurants looked nice but did not get a chance to use them.',happy
id41798,' we visited nyc in mid-oct. and stayed at the w hotel in times square and the fitzpatrick hotel at grand central station (e --th & lexington). both hotels were very clean the rooms were adequate size for - adults and the beds were very comfortable. the w hotel is located right in the center of the theater district which is very convenient but you will get the noise fron taxi cab horns traffic etc. the fitzpatrick is located just steps from grand central station which allows you to catch a subway to anywhere. the w hotel has very dark hallways and the rooms are decorated in an ultra-modern way with only a shower in the bathroom. also we were on the --th floor and the closest ice machine i could find (on the way down) that was working was on the --st floor. the fitzpatrick did not have a chest to store clothes but did have adequate shelves in the closet and the bottom half of the entertainment center. if you dont mind riding the subway (which we used extensively with absolutely no problems at all) the fitzgerald is a much better value. i would also recommend getting a nyc pass on the internet and use a mastercard to get a - day pass at the - day price ($--) if it is still available. the pass gives you free access to virtually everything you would want to see and do and allows you to avoid long lines at many of the attractions. you also get a metrocard pass for unlimited bus and subway travel. we picked up our nyc pass at madame tussaud is at --nd & -th avenue. another way to save money in nyc is to purchase a nyc entertainment card and book for $--. we more than paid for the book with the savings we enjoyed on excellent meals at broadway joe is steak house and damarino is italian restaurant both in the theatre district. we also tried to use the card at mustang sally is but they said they did not honor it even though they were listed in the entertainment book. we really enjoyed our trip to nyc. the w hotel and the fitzpatrick at gcs are great places to stay and virtually everyone we encountered was friendly and helpful.',happy
id41799,' the quality of the rooms was very good with all the facilities except for coffee and tea in the room. size was a little disappointing but manageable. the service from the front door to check out was excellent and everyone very helpful. breakfast included in the price was limited but good for us as tourists not wishing to waste time and money. the location was a big factor in choosing morgan’s and we were not disappointed. we walked almost everywhere empire state building (very close) macy’s grand central station fifth avenue shops times square…and more. we would definitely stay here again.',happy
id41800,' a very plesant surprise in manhattan! i was very surprised over yotel in new york. the rooms were very reasonable and the standard was way more than youd payed for! the hotel is very modern and clean. it is located maybe - blocks from times square and in a good neighborhood. staff was very helpful and kind! i would definately return here the next time i visit nyc!',happy
id41801,' this is our second time staying at this hotel. we chose to stay there again because we know it is in a safe central location and the hotel itself is very good all around. all staff are excellent: friendly courteous helpful etc but i have to give a special mention to kevin and the other door staff who made us feel very welcome. i would recommend this hotel to anyone who is spending time in new york.',happy
id41802,' innsuites of phoenix on northern blvd near --th street is where we always stay when in the phoenix area. this time due to a coupon we had received from them we were able to upgrade to a suite that had a separate bedroom with two double beds and a living room with sofa bed. there were two bathrooms so the person in the lr could use the bathroom (with full tub-shower) without waking up those in the bedroom. we were there just one night so didn’t have time to take advantage of the small kitchen or outdoor swimming pool. innsuites has a great free breakfast room the best we’ve seen with waffles hot and cold cereals eggs hashbrowns fruit yogurt etc. they also have free computer use for the internet in the lobby which is very handy for those not bringing their own laptops. the sofabed was uncomfortable for an older adult with arthritis although it would have been fine for a kid. this hotel is quiet because not next to a freeway and is convenient from the airport just take hwy -- north to northern. close to foothills and parks for hiking.',happy
id41803,' my wife had stayed at this hotel prior to our arrival last week and rebooked as a result of it being excellent last time out. upon arrival we were given a musty smelling room on floor -- which given we were jet lagged sufficed for the night but on the proviso we could change it tomorrow. carlos on reception was pretty helpful and wanted to make our stay good. we had luggage missing on arrival (who doesnt from air canada?) so went back to hotel around - pm the next day to change our room. we encountered derrick on reception who was extremely rude and put out by this request. he persistently answered the phone whilst we tried to sort it out which as a brit i find extremely rude as he should be dealing with one query at a time. eventually after much huffing and puffing he managed to change the room as his colleague had told us the previous night. when we were relocated in the hotel the room was much better and brighter with another window which helped. the room wasnt overly clean but it is old and i do make allowances for that. the bed was comfortable and the bathroom was fine. the location of this hotel is excellent but it is a bit tired and some members of staff have an attitude problem. i encountered carlos and fernando on another day and both were helpful and cheery. derrick and barbara were less so; they seem more intent on answering the phone than dealing with guests who are waiting for them in the lobby.',not_happy
id41804,' overall we really liked this hotel especially after being upgraded without charge to a corner room. it was a little disconcerting to walk in and have floor to ceiling windows ... i mean no walls at all all windows! with office buildings and condos and hotels right across the street one was very much on display. but by closing some shades and keeping lights low or off it was great. and the night view down state st was spectacular. great location. went up to vertigo for just a quick drink ... early (about -- pm) so just our speed. almost no one inside; strolled outside and although the drinks were very expensive ($-- for a mojito) we loved the view and atmosphere. -- degrees outside but because it has full height glass walls with heaters at the top we were perfectly comfortable. my only complaint was that even on the tenth floor could hear traffic noise and the heat going on and off was rather loud. other than that great place - clean and comfortable and great decor.',happy
id41805,' - day-- night stay at the ameritania for a combination business- leisure trip. great price- ive stayed in hotel rooms in manhattan that were half this size for twice the price. my newly renovated room was too big to capture completely in the cell phone p',happy
id41806,' i traveled to colorado with my girlfriend to visit friends and had one night to spend in denver. i chose the curtis because of the location the fact that it had a bar & restaurant (in case we were too tired when we got in to locate one) and it looked like it had decent amenities. i was a bit leery as i saw several not so good reviews. my fears were quickly dispelled. i found the staff friendly the front desk person (i think his name was jordan) made sure to answer any questions i had. later when asking about close restaurants the bellman informed us there is a complimentary (gratuity based) car service. the only complaint was that the location suggested by the car driver ended up being out of business but there were plenty of other places around the corner. the bedding and bathroom were all quite nice. i guess we were there on a quiet night as we heard no noise! we would definitely return here.',happy
id41807,' we chose inn at el gaucho because we wanted to stay near downtown but avoid some of the larger hotels. the location is great because of its walking distance to downtown attractions. it is a smaller boutique hotel so the rooms are fairly small and a bit dark for our taste. as mentioned there is a set of stairs to climb to get to the hotel but that wasnt an issues. we also did not experience noise issues mentioned by few other reviewers. the big problem we had was that when we arrived at the hotel they didnt have rooms with two queen beds. i specifically did not book online and called by phone their booking agent in order to ensure i get such room. they assured me i will get it. once there such room wasnt available and we paid extra for an additional person. when i asked them to remedy the situation by giving me an additional room they were not willing to do it. they also stated that they experience this issue all the time. i told them that they should bring it up with their booking agent or stop using that booking agent but they said that they cannot survive without the booking agent (expedia.com and hotels.com). anyway very poor service overall. one additional problem we experienced is the smell of the kitchen below (not a good food smell but just smell of a commercial kitchen).',not_happy
id41808,' a great hotel with huge bedrooms in a really good location. if you can have a park view room then go for it it is worth it. typical four seasons high standards exceptional service etc etc. sleep quality is always difficult in a city so not really a criticism. a very comfortable stay.',happy
id41809,' we just left the melrose hotel in dc. location was fabulous amenities very nice. it was a beautifully appointed hotel it was the service that was pretty disappointing. the front desk staff was consistently aloof and you had to wait in line to talk to them <sometimes while they were on personal calls> (no matter who you talked to...must be part of the training program.) the concierge and doorman were very nice and helpful. the restaurant (landmark) the service was awful. very nice buffet when it was replenished. we had to keep asking for it to be replenished as they were out of food more often than not. we had to hunt down our own ketchup jam and had to ask for cream numerous times. tea was actually flung on the table in front of my daughter. i was pretty stunned. one irritation that was unacceptable was that the room keys kept getting demagnitized. both my husband and i had card keys and they both never worked necessitating a trip back down to the front desk to wait in line to actually get in to our room. we were touring dc and had to go thru a lot of security devices so maybe that did it but the front desk said to keep the key away from your credit cards and cell phone because that demagnitizes it. it was a very big problem. it was a beautifully appointed hotel comfortable beds nice shower (all marble) and good water pressure. with a little change to the staff and how it is run this could be a great place but they fell very short of the mark with their service. the location was very convenient. you had to wait for the elevator often because it was so small and you could not bring all your luggage up at the same time. i would recommend avoiding the restaurant if you are accustomed to service. the metro was about - or - blocks away walkable but not convenient. next to the hospital we heard a lot of ambulences but it did not keep us awake. air conditioning which you definitely needed was great.',not_happy
id41810,' i stayed for - nights becoz of excellent very large size rooms comfortable and very clean atmosphere good breakfast nice pool and most importantly very secure parking for vehicles esp in dallas city area nice bedside jacuzzi experience and especially very caring helpful and courteous staff esp. laxman aayapa kalyan and owner himself takes lot care of all the matters...a very nice place to stay in dallas which is experience is not usually found in city motels.. shepherd',happy
id41811,' we stayed here from the uk for - nights before moving on to cape cod. i had booked a deluxe room on a flight & hotel package through expedia. the room was huge (to us) and had - double beds and - spacious bathrooms. really really nice. very clean and definitely a great start to our holiday. great location for visiting this very interesting city. would definitely stay here again if we return to boston !',happy
id41812,' my favorite hotwl in san diego. righht across the street from petco park. near lots of great restaurants on -th st. cool bar on the top floor. modern clean good service. cant ask for more!',happy
id41813,' this hotel (which recently changed hands) is in an historic building in the center of indianapolis. excellent restaurants are within easy walking distance but the food in the hotel is every bit as good as what may be found elsewhere. the staff is attentive and professional without being overwhelming or condescending. the building itself has been sympathetically restored. fresh flowers and comfortable furniture is in all of the public spaces. rooms contain period art and furniture with unintrusive modern amenities -- mine had a - poster queen bed comfortable chairs a pull-out work desk under the tv (behind doors) a large armoire three telephones good wireless internet and much more. im so glad i didnt stay at one of the nearby chains. not only was this less expensive but it was vastly better. to the reviewer who complained about the lack of ice machine: call room service. they bring it to you. i would never stay anywhere else while visiting indianapolis. this is a treasure.',happy
id41814,' we love this hampton inn! it is a great location has wonderful breakfast every morning warm cookies in the evening and the rooms are nice and homey. on top of the consistent comfort and convenience the staff is incredible! we have stayed at this hotel a few times in the past year and each time we are amazed at the level of service that we receive. matthew was very welcoming and accommodating to our group we loved his hospitality! darrell went above and beyond any level of service that i had received at a hotel. he found out that i was under the weather so he went to the corner restaurant and brought chicken soup up to me on the --th floor. i felt so taken care of and was much better the next day! as hospitality industry professionals we were blown away by the amazing experience we had with this wonderful establishment. well done hampton inn team!',happy
id41815,' we (family of -) spent four nights in the hotel during last summer. the hotel is located centrally penn station is just -- minutes away. the hotel has been renewed recently (----) the rooms are a bit too small. the service is okay. during our stay one elevator was out of service for more than one day causing quite a lot of chaos and discontent among the guests.',not_happy
id41816,' ive been a hilton diamond member for - years and spend - days a week in hilton properties for business. i use the points each year for hotel stays on vacation with the family and typically stay at embassy suites....this is by far the worst hilton location i have ever stayed at; missed wake up calls no alarm clocks in the room beds not made - towel in room no soap no utensils at breakfast buffet -- minutes to get valet service and a staff that didnt care one way or the other about any of the above. the location wasnt the best but the subway station was only a - minute walk...that is about the only positive thing i can say about this hotel.',not_happy
id41817,' first time staying at an aloft hotel. good points: visually appealing lobby and common areas accessible snacks-sandwiches neat bar. rooms are spare but appealing - very high ceilings add to the feeling of spaciousness. bed is comfortable big flat screen tv good work area with easy plug-ins for personal electronics fast wi-fi service accessible electricity (no crawling under the desk needed to plug in your electronics). there is a great selection of restaurants within - minutes walk. bad points: noisy elevator up to the lobby on the -th floor. are they piping in industrial noise to the elevator to accentuate the remodeled-loft space feel of the hotel? noisy wall air conditioning unit makes it difficult to sleep and blows right onto the bed. covers are too short if you are a tall person (im -- ). iron didnt work. most annoying i never got my wake-up call. luckily the noisy air conditioning and short blankets kept me waking up all night long so when i woke up on my own -- minutes after my scheduled wake-up call i didnt miss my business breakfast. in balance - the room wasnt cheap enough for this to be a good deal vs. a full service hotel; there are many near by.',not_happy
id41818,' great location - traders joe around the corner fridge and microwave in the room so if staying a few nights can keep some food on hand. bed was comfortable sheets and towels average quality clean a-c was noisy and if you are near the pool the the a-c from the hotel can also be heard. wifi has good coverage and no issues logging in. staff are friendly and helpful.',not_happy
id41819,' i have stayed in a few different apartment-hotels in nyc and this is easily the best. rooms are well decorated and have plenty of small touches to stop them being too sterile. very clean very confrotable and a good front desk staff. there are a couple of bars-restaurants very close to the apartments on -st. a very short walk to -nd and you have a whole lot more to choose from. if you are visiting nyc for a week or so this is a good place to stay.',happy
id41820,' rooms were ok tv remote was flaky but the big issue was the free internet . good thing it was free because it was so slow i wound up using my cell phone as a hotsport to complete some reports for work. literally unsuable unless it is ---am',not_happy
id41821,' my husband son and i stayed here on july - ----. checked in at -:-- p.m. and went to take showers (wed been on the road since -:-- a.m.) - there were not enough towels in the room for the three of us - though we paid for the three of us. we were told the towels would be sent right up - waited an hour then called again waited an hour then called again and told not till after - p.m. because they ran out of towels. (they lied to us about it). what is up with that? we paid for a room with not enough towels? we had two double beds - and since i sleep with my husband at home on a double bed i was amazed at how small these were - i measured to find them to be - inches shorter in width - so what you get is two large twins - with extra length not width. good luck sleeping with two people in one bed this small. false advertisement here...the heater-air conditioner unit is an arm is length from the bed and it was so stuffy in the room you had to have the unit on all the time - only it blew in your face when you tried to sleep...my nose burned. we didnt get much sleep with the paper thin walls. in the morning there was coffee and biscotti in the lobby - the biscotti is chopped into - inch pieces...whoopee. the location is good here but that is all the good i can say about this place.',not_happy
id41822,' this is a good hotel in a good location with good amenities. breakfasts were great as were the beds. staff were very friendly. enjoyed this hotel.',happy
id41823,' ive travelled a lot for business and for pleasure and can definately say that comparing with other hotels this one is quite a disapointment. were just coming off one week traveling from la to san francisco and booked this hotel based on the price and the free parking and it is proximity to the wharf. it is not worth the price theneighbourhood is sketchy the bathroom isnt really clean the shower has been renovated but the backdrop is cracked and there is mold in the top and in the toilet. the bathroom didnt even have toilet paper and tissue paper when we checked in we had to go get it. i wouldnt recommend this hotel especially for women travelling alone. this is not to ramada standards.',not_happy
id41824,' we were greeted by very nice staff who assisted with our luggage. we arrived prior to check-in and although our room was not ready yet our luggage was properly stored and arrived to our door once we were able to get into the room. we reserved a king suite which was very nice and clean. also almost immediately after settling in we were given chocolates sparkling and spring water and a fruit bowl - all complimentary. nice touch especially since it was july and quite muggy outside! they gave us --- bottles of water and it was very much appreciated. the room is somewhat small but in nyc this is to be expected so no surprise there at all. the bedroom and living room both have flat screen tv is and the king bed was very very comfortable. my wife said she slept great there much better than at home! i cannot comment enough on the service we received - all were very cordial and went out of their way to assist in our plans (recommendations for dinner and sights in the area). they made friends with my shy --year old and that is no easy task. we made our reservation on their website and managed to get a good price for a suite so if you go there check out their specials and you might find a nice rate. all in all the traffic noise was minimal but we did stay on the --th floor so this may be the reason. we did hear a few sirens overnight but this is nyc so again no big shocker. overall this was a very enjoyable stay and i would highly recommend it. we are planning another trip to nyc around christmas and would love to stay there again.',happy
id41825,' i need to start my review by stating that i stay at starwood properties all the time. i think they have the best loyalty program and am always treated well at the hotels. that said i have now stayed at the bonaventure two times. it is a huge property constructed in the ---- is and utilizes a lot of concrete (or what appears to be concrete). the location is great right in downtown l.a. if you have business downtown you may be able to walk. you can walk to l.a. live and the arenas in the area. however the distance is almost a mile so i suggest the hotel offer some sort of shuttle for people who may not want to walk that distance. with the hotel competition in the l.a. live area - this could be a strong selling point. the rooms are somewhat small. the double rooms have double beds and not the usual queen beds. the beds are also a bit soft. overall i think the property is nice but needs some updating. notwithstanding i would probably stay again.',not_happy
id41826,' the location in seattle is south lake union area is good easy to get downtown several lake front restaurants walkable and close to some major medical facilities which is why we were here. the rooms have good cooking facilities and are spacious for longer stays. we needed a place that would let us bring our dog and this residence inn allows pets and doesnt make a huge deal about it. there is a $-- per night surcharge and a few common sense rules for bringing your pet. parking is $-- per night which is a little steep since the neighboring silver cloud has free parking. for us the pet friendly policy trumped the parking charge. hotel has a more than adequate free breakfast buffet and daily newspaper delivered to room for marriott rewards members. free wi-fi too.',happy
id41827,' just got back from a - day stay here. the location is handy for bloomingdales. it is about a --min walk to time square and is right on the subway line so easy to get all over nyc. we didnt eat or drink in the hotel as it was just to expensive but there are some nice places to eat around here. if i went to new york again id probably stay near time square.',happy
id41828,' the hotel itself is a bit dated but clean and very comfy beds.bathrooms small the shower was very powerful & hot! brilliant location. the little deli shop next door was great & open --hrs! would recommend the hop on-hop off bus or get yourself a weekly ticket for the sub works out alot cheaper. had a fantastic time and will defo be back to the edison!',not_happy
id41829,' as a usual large hotel-chain guest electing a boutique hotel was a leap of faith with fingers crossed. our initial impression upon arrival on thanksgiving eve was a huge sigh of relief and unburdening of anxiety about our accomodations. we were greeted by a friendly doorman who quickly and efficiently loaded our luggage and whisked our car away to a local garage. the hotel lobby glistened with burnished silver laid upon dark finishes which provided a welcoming and reassuring feel. the hotel has a very elegant cool vibe and the decor lets you know this boutique hotel has one foot in tradition and another on the contemporary horizon. check-in was pleasant and the room was neat clean and spacious for a nyc hotel room. the bedding was frette and we slept soundly enveloped in down. it was a quiet stay - the fact we were --- block away from times square on the eve of the macys day parade was never apparent. we were able to join the excitement of the street and escape when necessary. next opportunity we will certainly seek out another kimpton hotel as our stay at the muse provided an elegant respite from the thanksgiving holiday frenzy.',happy
id41830,' enjoyed my stay at the crowne plaza...attentive staff...good restaurant...convenient location. would stay again!',happy
id41831,' this was a family vacation the week after labor day. i low-bid on priiceline and got this room for --% off advertised prices. they couldnt have been more wonderful. they clearly knew we were priceline customers but i never felt like that diminished service. awesome! ill go again even if it is not with priceline! the location was primo the accommodations were very clean and comfortable the staff was friendly and helpful. you wont regret a stay here!',happy
id41832,' i booked my reservation online a week prior to my stay. the good: location: if youre flying the hotel is literally steps from the airport. very easily walkable providing you can manage your luggage. the hotel has a shuttle that departs every -- mins around the clock which was punctual when i needed it. the hotel: impressive lobby nice looking restaurant cozy bar nook. clean and bright with large windows. the room: clean and bright; comfortable bedding modern furnishings. the bad: customer service: severely lacking. i called the day of arrival in the afternoon confirming my reservation as well as my late check in time. i had reserved a suite and had confirmed this over the phone. however when i arrived they said they had oversold the suites and therefore i could stay in a business class room. normally i wouldnt mind but they still charged me the price for the suite. they offered a complimentary breakfast for the mix up. now i thought id have a complimentary breakfast because of the mix up and pay the price of the lesser room not have to pay the price of the more expensive room i didnt even stay in! check in was with the assistant manager. he was rude flustered being so busy with the - different guests checking in at once he did not show me where to go ask if i had a vehicle to register it so it wouldnt get towed etc. he just seemed really rushed and didnt really care. service at breakfast the next morning was equally as appauling. it seems they only had one server for the entire room. all tables but - required cleaning. it was self-seating so we seated ourselves and helped ourselves to the buffet. because coffee and water was supposed to be brought to us we waited approx -- mins for someone to come with something- coffee water anything- but no one came. eventually my husband got up and got us coffee from the main lobby. other guests came and sat down at the only other cleared table and they got served much quicker then us.... it seemed as though we were invisible. the hotel is nice but surely other hotels in the same area would offer better customer service then this. definitely will not be staying here again. my friend recommended the doubletree down the road will probably stay there next time.',not_happy
id41833,' we stayed here for - nights in january our second time staying here and word of advice -go elsewhere! great location if you are looking to be on hollywood blvd - however my advice is stay at the renaissance hollywood-highland opposite - nice staff great rooms and cheaper. anyway back to the roosevelt the main thing that lets this hotel down is the rude unwelcoming staff especially on the front desk. the beds are comfortable however the bathroom is far too tiny and the walls are paper thin - beware! also they hold money on your credit card for each night you stay there which is meant to be put back on yuor card within - days. got back to australia and - weeks later it still hadnt been put back up meaning i had to make numerous long distance phone calls to try abd rectify it extremely frustrating! travelling to l.a regularly this hotel has definitely lost me as a customer. i recommend the mondrian and sunset tower on w sunset blvd the renaissance as previously mentioned and i will be staying at the london west hollywood in - weeks so fingers crossed it lives up to the hype and has great customer service!',not_happy
id41834,' we hosted an international convention at the crowne plaza in june ----. with guests from around the world in attendance we found the hotel staff to be excellent in their approach towards us as organisers and the delegates too. joe and his team were outstanding and the concierge crew brilliant. id recommend this hotel to any convention organiser. andre erasmus international potato processing and storage convention',happy
id41835,' our room was clean and kind of different in a modern way but nice. the girl who checked us in was very pleasent. the bartender was very friendly and we enjoyed the very cool lighted bar top. we did experience much noise from the room across the hall . people coming and going most of the night. did not sleep well.',not_happy
id41836,' i must have spent the best part of - full days researching hotels in new york. while we were on a budget i also didnt want to end up in a dive!! i decided on the park central because of the location and the price i booked direct through the web site and managed to get a king room for just over $--- a night which was right at the top end of our budget. after id booked it i was worried about some of the reviews about service and the state of the rooms and considered several times if i should pay a bit more or take a hotel further out from manhattan. in the end i decided to stick with the hotel as most hotels have good and bad reviews and at worst we could check out after a night. so on to the hotel!! we checked in about -pm on saturday no queues and the guy (chris) was quite chatty and welcoming. we got in the lift (no queues here either) and went up to our room on the -th floor. the room was big and as clean as any hotel wed stayed in before. the bathroom was also as big as youd expect and quite new and very clean shower was fine with the usual bottles of shampoo and bars of soap box of tissues etc. the bed was huge and very very comfy! plenty of pillows sheets and blankets. good sized room safe which was free plus an iron and board. all in all everything we needed. our room was inside facing so no view but that meant it was very quiet and we slept well after a day in the city on our feet. the location is as others have said fantastic. there is a subway station right outside the hotel which was the best way to get around (we wished wed bought a - day pass as this would have saved us money) there is a wide range of places to eat all around the hotel from restaurants to diners to delis at all hours of the day our favourite was the applejack diner for breakfast about $-- to $-- for - of us. we couldnt fault the housekeeping our room was cleaned and tidied well each day clean towels etc. for which we left a tip. when we checked out the guy was a bit surly but all was done quickly with no billing issues. so to sum up and based on our stay; i found what i was looking for (not too expensive but not a dive) great location to explore the city id stay there again and recommend it to family or friends.',happy
id41837,' we found this hotel while searching for a hotel and parking for our january cruise. this hotel offered a package with a room and - nights parking for a great price. they have recently upgraded most rooms. ours was clean and spacious and had new bedding. the rate included a hot breakfast for - in the restaurant which is also the bar. it has a nice view of san diego harbor. the hotel also has a nice -th floor (roof) sitting area where you can enjoy your own hour if you choose. the location is walking distance to gaslamp (less than - mile) the harbor and in the middle of all the great dining in little italy. the staff was very friendly and anxious to help in any way they could. the parking was included with the room and it was enclosed valet parking with in and out privileges. we have used other hotels close to the cruises port before and porto vista is an exceptional value compared to most and much cleaner and more comfortable than several of the other hotels that offer similar pricing for the package. we will be staying there again!',happy
id41838,' i arrived for a conference of ----+ . the hotel did not seem overwhelmed with this number of people and the conference facilities in the - underground levels of the west tower were great. navy pier magnificent mile and the hancock tower were all within walking distance and there were several boat & bus tours were available across the street. i had a room on the --st floor of the west tower and it was nicely appointed & cleaned daily by housekeeping. other then the door across the hall it was very quiet. the bathroom floor could have used mopping before my arrival but that is my only complaint there. the west tower was easily accessible to the main east tower however there were no amenities such as food as in j is express & there was no front desk personnel. j is express was supposed to be -- hours but when i arrived at -:--am for an early flight there was no one there. the trip to the airport is -- minutes and i was disappointed to not have any food. $--+ a day seemed a bit much for internet access (and it wasnt that accessible - i had to plug in) the elevators were incredibly slow & it didnt seem like they were all functioning. the only other disappointing piece was the food for room service. i ordered - dinners and they were both mediocre and a bit pricey for the quality. i did not try the restaurants on site. however if you go to the bronze level of the west tower and head straight through the doors it opens up into dozens of places to get food during the day as it is the hidden hub of the local business folks. i was thrilled to discover this gem. upon check-in i had had a particularly unpleasant travel to chicago and was a bit annoyed when the check-in person told me to wait so she could check-in airline personnel. however rocco came along and was incredibly pleasant and was able to turn things around (thank you!!). it was a pleasant stay and i would stay again. great site for a conference too.',happy
id41839,' we booked our room as part of a package with clipper vacations. when we first checked in for our two night mini-honeymoon we were given a spotless tasteful but very small room looking into a dark courtyard. as it was our honeymoon my husband went back down to the front desk to ask if they had anything a bit higher up. the front desk manager immediately apologized and told us they would try to find us something. we went for lunch and when we returned we were given the key to one of the --th floor suites. it was beautiful with a gorgeous king-size canopy bed fireplace and two-person soaker tub. they also sent up a congratulatory bottle of wine. everything about our stay was fantastic and the location was perfect for walking around the city. the nightly wine reception in the lobby is a lovely touch although we missed it both nights as we were out seeing the sights. well definitely be back!',happy
id41840,' i stayed here for a convention. this hotel is within - min walk to the convention center so it is extremely convenient especially compared to some nearby higher-cost hotels in uptown charlotte. in charlotte they called their downtown as uptown because it is geographically on a higher ground and also a bit more appealing namewise. for our stay the hotel provided complimentary breakfast which has a very good selection and free parking in the garage a big plus if you have a car with you. their front desk service was very good. one day i had a package that i need to send. they even provided me with packaging tapes to seal up my package. i would have no problem staying here again. it is a very good value. before my trip i read some negative comments on their garage arrangement-situation. honestly i had absolutely no problem. as in any good size city or population caution is always warranted when using garage facilities. no difference here. i actually find their garage a lot better than i imagined maybe because i read the negative comments beforehand.',happy
id41841,' we chose this hotel because of their affordable price on the - room suite. we have - kids one of whom is afraid of the dark and is going through a phase where he cant sleep unless we have a light on. it was nice to be able to shut the doors and not have to sleep with the light on as well. the staff was very friendly the breakfast was fantastic and we felt very comfortable with the kids there. oh and the towels were nice - weve even looked into buying some.',happy
id41842,' my husband and i have stayed at the crown plaza in austin for our honeymoon -- years ago. went back on our - year anniversary and have stayed several times in between. this past weekend ------- we returned. excellent upgrades. beds tremedously comfortable. pool perfectly clean and fresh towels available. loved the personal customer service. gary and tim where especially helpful and took care of all our needs. we will definatly return. great place',happy
id41843,' i really enjoyed this hotel! i was pleasently surprised on how nice the staff was. it was my first time taking my baby to a hotel and i was very nervous about it. the staff was great we had them bring a crib to our room and they were quick about it. i also ran out of baby wipes and they gave me some. i checked out what they have on hand for babies and it is amazing almost anything you would need. even diaper genies! the only draw back was the elevators. such a looooong wait. it might have been because of the holidays but we had to wait around for an elevator for waaaaay to long and there were line ups! i guess you could avoid this by not using them during peak check in times. we actually got helped out by staff one night when we were on our way to the pool we were waiting for so long he snuck us up in the service elevator. it was really kind of him. location was walking distance to pike place and right by the monorail. so great! i would definitely recommened this hotel.',happy
id41844,' best hôtel in ny. not cheap but worth the spend.best roof pool and aperitivo in thé city.',happy
id41845,' excellent value for money (booked on days inn website). could not be closer to graceland being right across the road. -- hour elvis movies on - channels in your room. rooms are large and comfortable with elvis prints on the walls! hotel has guitar shaped swimming pool too. self service breakfast room is tiny and fills quickly so get in for your breakfast early! if your main purpose in visiting memphis is to see graceland then this is the place to stay especially if you are on a budget!',happy
id41846,' when entering the hotel you are greeted to a gorgeous lobby. it takes you back to a time where the roosevelt was a top notch hotel that catered to aristocracy. unfortunately this is where it ends... the rooms are in a definite need of an upgrade. there is a sign in the lobby saying that each room has been upgraded but i am not sure that i see what progress has been made. the bathrooms were a bit hideous. mould growing everywhere urine smell and extremely compacted. chips in the tile and a bit of a crack in the mirror. the room itself was showing wear on the wallpaper (peeling and dirty). the bedding while clean had stains on it. we were in a room with two double beds and they were very comfortable. the room was well air conditioned and thank goodness for this! it was unbelievable hot out during our stay. the staff were very friendly and willing to help out! the hotel gets an a+ in this regard. the hotel does not offer free internet anywhere. i spent $-- for two days of internet. i was not happy at all. the biggest point that this hotel has in its favour is the location. --th and madison! loved where we were. we are huge theatre fans and loved being within walking distance of the theatre district but not directly in the middle of the madness. no evidence of bed bugs! thank goodness. only stay here if you get a really good deal! there are much better properties in the area.',not_happy
id41847,' i really want to give four stars. i really really want too but i cant. i was here for the weekend for my mom is birthday. the location is great its close to the landmarks. the food at the district grill was good. however.. the bar had special hours during the holidays. on saturday according to the sign the bar was to stay open until --pm. after a long day of walking around i showed up at the bar at -:-- the doors were locked!! it seems as though the sign was changed and the bar was closed at -pm!! whose to say more people wouldnt have stopped by? there should have been a sign at reception something!! i had to change rooms twice to get the room i finally wanted. yes it was my assumption that rooms with two queen beds would be a nice size but they are small. and one of the sales associates switched me to a room that she claimed was larger but was the same size as the room i started with. i truly thank the other sales associate that let me view the room before switching. hint! if you want a nice spacious room go with a double!! the bathroom was small and no working vent.. and btw.. what happened to the shower caps??? the bed was comfortable the veggie quesidilla was tasty but like another poster mentioned it didnt feel like a starwood. p.s. word to housekeeping dont bang on the doors at -am like you are the police!!',not_happy
id41848,' july ---- it was an exceptional hotel. very clean they ran the sweeper in the halls and elevator all through the day. the rate was fantastic $---. the breakfast included hot food waffles sausages eggs and lots of fresh fruit yogurt and breads and rolls. wow. the pool was heated and always clean. it is in the business section of town so there is not alot of restaraunts or shopping but it is right on the highway and easy to get to old town and even little italy. we found some great inexpensive places to eat. the desk staff was very helpful and courteous. i cannot say enough about what a great deal this hampton offers families traveling to san diego.',happy
id41849,' if you are looking to have an authentic austin experience on a budget stay at the austin motel! each room is decorated differently while keeping with the mid century theme. my room had a photo-mural of tulips on one wall with mint green shag blankets on the bed. the grounds and the rooms are very well kept and the staff are extremely friendly and helpful! the pool area is beautiful and so needed on a hot texas afternoon! being conveniently located on south congress many shops restaurants and music venues are just outside your door. it is also walking distance from the bat bridge and downtown austin. i absolutely love this place and would recommend it to anyone! this is now my go-to place in austin.',happy
id41850,' milburn hotel located in uptown but a very convenient trip via subway to anywhere you wanted to go. the lobby was clean; the staffs were very friendly and helpful when needed the room; it smelled a little musty like mildew but was clean we had a king size bed and the sheet had a stain on it. the hotel itself had a continental breakfast included which we thought was awesome great food. being nyc we were very satisfied with this hotel',not_happy
id41851,' i have stayed at this hotel before and you cannot ask for a more safe and convenient place to stay on a visit to el paso. in addition the entire staff is pleasent to work with and you are treated very well.',happy
id41852,' we have not stayed at the warwick in --- years. we remember it being a really nice hotel. we did a bid on priceline for a - --- star hotel and the warwick was our winner. this is not a - --- star hotel anymore. the first room we were placed had such a bad mattress that we could see the dents just by looking at it. they placed us in another room with a beautiful view of a cement wall of the next store parking garage. i could actually almost touch the cement wall plus very little light entered the room. fortunately we were so busy in seattle we did not spend much time in the room but it was not i repeat a - --- star hotel more like a - star. rooms really need to be updated to be competitive very worn looking. to bad it used to be a cool hotel.',not_happy
id41853,' this hotel has only been open a few months and it is clear that it will do well. the staff on the front desk are friendly and very helpful and they go out of their way to make you feel welcome. the room itself is fabulous. we were a group of - and were meant to be in one room with - beds but as they were not available we had - rooms which actually worked out much better.the bed was big and extremely comfortable with big pillows. there was a great flat screen tv also. the bathroom was spotless and the shower was so great i could have stayed in it for ages!!! we did not try the restaurant so cannot comment on it but it looked nice. it was very good to have access to internet too especially when you want to have a quick catch up with those at home. overall i say this is a superb hotel and it can only get better. we got a great opening rate on it and would very much be keen to go back in the future.',happy
id41854,' horrible customer service!!!!!! the room was gross and when i spoke to the manager she got smart like all hotel have bugs! still waiting for the general manager to contact me which he probably wont......all they care about is there measly money they make off the rooms!!! i booked - nights through hotwire & left the filthy place in less than --hrs after i checked in with no return!!!!!!!!!!!!',not_happy
id41855,' i stayed here for one night. location-wise there are pros and cons. there is very easy access to i--- and it is in a good location for shopping and casual dining. there are a hooters ocharleys and a texas roadhouse within walking distance and a mall and a myriad of other casual dining type chains nearby. there is also a nice target store very close which was handy because i had a cold and needed some things. it is also a location that seems safe. the cons to the location are the distance from activities downtown and the airport but if you dont mind driving the -- minutes or so then it is fine. check in was fast and the desk clerk was very friendly. the hotel itself is either very new or very recently upgraded and the finish out is nice. the bed was very comfortable and had a plethora of tv channels. every room has a small microwave and fridge. the only negative to the room itself was that i could hear my neighbor is tv. not so loud as to drive you nuts but for a hotel so new i would have expected better sound proofing. overall i had a very comfortable stay and i would return.',happy
id41856,' our family of four loved the hotel. the location was great central to the things we wanted to see and located on --- and several transit lines. we used the convenient safe and well-lit parking garage to park our car and leave it for two days while we walked and took transit. we stayed at five hotels on this trip and this was the best of them. the room was attractive and well-maintained. our view of the golden gate bridge was gorgeous. the wireless high-speed internet service worked perfectly from the start. this is the first hotel ive stayed at in years that had a separate thermostat so the room heater shut itself off when it reached your temperature; no heater running all night! the continental breakfast was also the best of the trip. the hotel served a wide selection of fruit and baked goods. they even served shelled boiled eggs!',happy
id41857,' i travel all the time and want to go to the best hotels and resorts i can afford. the valet parking and bell captain were very professional. room was a bit old feeling but had a flat screen tv. the air conditioning was old and tired so we were hot and didnt sleep like usual. towels in the room are something like motel - would have nice and rough. were talking $--- per night for the crappiest towels ive seen in years. phone in room was ----- years old. nice shampoo and conditioner. the cheapest toilet paper in the world as well! now for the lazy river. way better towels than in the room!! i wanted to take them to my room to avoid the scratchy crap in the room. two of the circulating pumps are not working. water fall feature not working. dirty water with lots of leaves. pricey drinks were terrible and from two different bars. the bartender on the river was hard to talk to and not friendly at all no greeting or smile at all and then charges $-- for the worst daquiri ive ever had. then there is a $-- resort fee which includes free wifi and a bunch of other crap to do outside in the middle of the summerr in texas? why is such a crowded place like this going so down hill? there is no excuse for not having the pumps and waterfall working. ill never go back to this place. yikes!',not_happy
id41858,' my husband and i loved this hotel. it is not fancy. i love that the room we stayed in did not have carpet. it was clean and staff very friendly. the pool is awesome and if you are respectful you can use it anytime. i believe it was salt and not chlorine. it has a kitchenette and ironing board refrigerator and microwave with table and chairs. the bathroom is small but clean. it had a hair dryer and shampoo and soap. i would call this hotel funky and fun. lots of cool tropical plants near the pool and entrance. comes with a free breakfast. close to transportation. the bed was really comfortable. we will be going back next year. for the price you cant beat it',happy
id41859,' this might not be the newest swankiest hotel in chicago but you cannot beat the peninsula service. from the doorman to the servers in the restaurant concierge room service staff and housekeeping the service just shines here. the location of the hotel is perfect for shopping and restaurants. we had afternoon tea at the lobby which was just divine. the rooms were not exactly modern but spatious and decorated with warm tones. tv in the bathroom made a lot of sense as we caught up on morning news while getting ready. i would definitely come back here when i return to chicago.',happy
id41860,' i stayed at the salisbury for a long weekend in late april with my best friend and my husband to celebrate my friend is --th birthday. we loved this hotel! our suite was absolutely huge (this building used to be made up of apartments before it was a hotel). a large living area with tv sofa armchairs and a little kitchenette and a huge bedroom with - double beds which alone was about the size of a standard hotel room (with another tv) and was clean and cosy to boot. we also had - walk-in wardrobes which we used for changing rooms. breakfast at the hotel was included in the price (only $- otherwise) and was perfect for filling up for the day ahead. staff were friendly and polite and knowledgeable and the doorman reccommended some great places to eat in the evenings. the only (slight) minus point would be that our room wasnt ready by the time we got there. as we travelled on virgin atlantic is earliest ny flight of the day we were there by -pm and had to wait an hour for our room. the hotel looked after our luggage for us and we just went to starbucks over the road. overall id reccommend this hotel to anyone looking for a fun break in new york. we loved it my friend had an excellent birthday and well definately be staying at the salisbury again!',happy
id41861,' my husband and i stayed at this property over the veteran is day weekend. our adult daughter surprised us by joining us and we needed a --bed room as a result and the hotel was very full. mimi cooke the guest service manager was incredibly helpful and somehow pulled a --bed room out of her hat i have no idea how. every member of the staff was amazing but mimi was exceptional and we will be back in the future. i cannot recommend this hotel enough. the rooms are small but very clean and we enjoyed out visit tremendously.',happy
id41862,' always like to fit the whole family in at the springhill but this one was noisy on a saturday night! room above us must have had a dance party at midnight either that or a rodeo! dont take a room on -nd floor near the elevators!',not_happy
id41863,' just spent - nights at the edison. the first room they gave us on the --th floor which was supposed to have a queen bed was horribl the bed was as hard as bricks pull out sofa was ripped and had holes carpet was all buckled bathroom - no words can describe it. we tried to get another hotel but they were all booked so my husban went downstairs and asked the manager when the last time it was updated - during the hoover administration? he told the manager the room was not acceptable. we were given another room on the --th floor which was better - but that is not saying much. the carpet wasnt rippled bed was more comfortable no rips in furniture. the bathroom was so small the toilet was about -- from the floor could only put on hot water in shower and the towels (plenty) had long blonde hairs on them. my husband said it was like staying at the y. have not stayed in a room in over -- yrs where there was no phone book (probably because they didnt want you to call another hotel) no coffee pot or literature. people in the cafe were rude however the doormen were very nice. if you are looking for a cheap place to stay this is it.',not_happy
id41864,' i just returned from a three-night stay at the hotel icon and was very impressed overall. my friends and i shared two rooms in this renovated classic building on the northerly end of downtown houston. we were in town for a ballgame at minute maid park which was about a ten-minute walk from the hotel. the icon is also located next to a stop on houston is new light rail line and is close to downtown freeways. do note that if youre staying here on the weekend that downtown houston isnt yet a ---- hub of activity despite efforts to develop one. finding coffee both saturday and sunday mornings was a challenge. however drinking and dining options within a short drive were plentiful and we found some good pubs and bars south along main street that satisfied our needs. the room i stayed in had two queen beds and ample seating. the desk doubled as the nightstand between the two beds which was unique but fine. there was also ample storage in a closet and three-drawer dresser. the bathroom is huge and amply lit and had a spacious shower- tub with good water pressure. there was also a spacious marble counter in the bathroom and multiple large mirrors in the room and bath which would be handy for primping if i did that! one thing of note: the hotel is going for a retro ----s-----s look while positioning itself as a --st century hotel with modern amenities. the color schemes and furnishings are different from anything ive ever seen in a modern hotel. however i think it mostly succeeds in its modern and classic stylings despite a few very minor hiccups (the free in-hotel wi-fi didnt seem to work). we didnt avail ourselves of many of the hotel is amenities except the valet parking which was prompt and reliable if not a touch on the pricey side. the hotel bar in the lobby looked fine with a handful of local beers on tap and the hotel restaurant looked the part. all in all i would definitely stay at the icon the next time i found myself in houston and would recommend it to others.',happy
id41865,' spent thanksgiving week at the hilton. had used t.a for reviews and the hotel lived up to them. i am a travel agent and very picky about where i stay. i even had a slightly lower rate at the marriott marquis however went with hilton for the location versus very busy times sq area - i made the right decision. room good size abt --- sqf nice to have micro - fridge and coffee maker. complimentary starbucks & tea in lobby -a---a. walking distance to theatre subway --blks time square - blks. nice to walk out of hotel and not walk in to a wall of people which you would have in times sq. drug store across the st and nice food emporium - blk away for just about anything just a few steps away hurley is saloon on --th nice bar-restaurant-great service w-paula from belfast. social across the st again nice place for a drink. seeda is tai restaurant just off --th st good food. you would have to work hard to find bad food in ny skip the chain places! beds very comfortable noise level ok until early morning then you hear cars honking etc. we had view of --th st on the -th flr. rooms are cleaned well and everyone we came in contact with was friendly and helpful - management is doing a good job at this hotel. cant go wrong with the hilton garden inn',happy
id41866,' it is also a gamble when bottom shopping for hotel price. i had stayed at the red roof in florence kentucky the day before arriving in indianapolis. after that experience i was excited about the red roof. however i was not so impressed after staying here in indianapolis. the room was small. the bed nearly touched the dresser on the other side of the room. the tv was tiny with limited channels. the bathroom was limited but at least there was hot water. the location is fine except it backs up to the exit from the beltway and could be a little loud. plenty of shopping and eating within a short drive. fast food within walking distance. overall for $---night after taxes i cannot really complain but the hotel is very basic. i would probably look for a similar rate at nearby hotel on michigan road if i returned to try something different.',not_happy
id41867,' we have stayed in manhattan several times before but have never found such great value for our dollar. a fancy hotel is completely lost with us because we spend so little time in our room. i found the hotel staff to be completely friendly & professional. the location couldnt have been better. very close to theaterstimes square & subways. yet far enough away to feel removed from the crowds when needed. one thing i noticed that i find rather ironic is that being directly across the street from the police station was wonderfully quiet. in the past (at other hotels) i have been fully aware of sirens all night long. also with a smaller sized hotel we found ourselves in our room within a minute or two of entering the front door of the hotel. i have stayed at hotels that almost require a map to navigate our way to our room & they have also been much to long a walk after entering the building. after a long day of sight seeing sometimes that walk is too much. the pool was great with the temperatures in new york this past weekend. access to our car within the hotel garage throughout our stay was an added bonus as was the free parking ! unheard of in nyc. the rooms were clean & the beds were more than comfortable. having read an earlier bad review i felt the need to express my appreciation for the value i found in this hotel.',happy
id41868,' we had two rooms for two nights at the conrad during our road trip visit to the us. the street entrance is a few floors below the reception lobby which can also be accessed through the shopping mall it is attached to or perched upon. i am not a huge fan of this layout but after a few trips to the mall for various things found its only drawback was while checking in and out with luggage transfers. check-in was a breeze which was great because first impressions of hotels are so important. our rooms were lovely and the extra bed requested was already in place - something of a first and much appreciated. the staff were very helpful with various tourisrty requests and the location of the hotel for accessing various tourist attractions was excellent. having the shopping mall attached opened up a range of cheaper breakfast options (as breakfast was not included in our rate). we did have one dinner to celebrate my sons birthday at the hotel and it was very nice. (actually the reason we ate at the hotel was that we couldnt get into the twin anchors for ribs due to an excessive wait-time.) the rooms were very comfortable and above average in size. nice big plasma tvs and a very modern bathroom. vaket parking was more expensive than most other hotels we stayed at in the us - but it does appear that chicago has a few parking issues. all in all the hotel was very comfortable much as you would expect of a conrad and we were very with the location from a tourist is perspective.',happy
id41869,' this hotel was pretty much the good kind of average there was no big shapow or anything just a cute chain hotel in an excellent spot. we rode the metros often since it was so quick to get there a cvs is right around the corner and the area is convenient. we stayed there for a week in august and the heat was unbearable. so i recommend a cooler month and just to visit all of the smithsonians they are all wonderful. my - year old son didnt enjoy it as much as my -- year old based on the maturity level. although my - year old did love the spy museum although i expected more out of it. with all love enjoy your stay - average mama',happy
id41870,' it was easy to walk to many of the nearby tourist attractions from the hotel. great spot to be in lots of restaurants and shops nearby. the hotel was clean and seemed well kept. staff was very friendly and helpful. the parking was expensive ($---day) but i guess that is pretty status quo for the area. there was a nice little outdoor pool on a roof deck at the -th floor and a small fitness center there as well.',happy
id41871,' we attended a wedding here. it was very well done and the food and sevice were excellent. the rooms are very small but the great location makes up for it.',happy
id41872,' stayed there for business. the hotel is a short ---min drive from the airport. you cannot miss the fact that it looks old from the outside. the suites part of the hotel which is separate from the main tower looks really very old and may give a false impression. from the inside the property is really modern. as with all water properties you cannot avoid some mildew. one part of the hotel (apart from the suites) is located totally outside the building. in fact you need to leave the reception back to the main entrance and that is quite odd why they keep that part. they dont have buffet breakfast it is a la carte menu',not_happy
id41873,' i stayed at the westin copley apr -----. the hotel itself is pretty stunning its connected to a mall and the decor is dark and spacious when you enter the lobby (which is right across from a starbucks) other than that the room service is ridiculously expensive they overcharged my card for certain thing (which they happily settled no questions asked) although it was fun to have pizza and beer delivered to the room on one of those white linen tables...we felt like jet setters. we had to take a cab all the way down to fenway to get to the good bars but the beds in the room were amazing to come back to. all in all i got a great deal on hotwire for this hotel but i dont think id pay rack rate for it.',happy
id41874,' the westin riverwalk staff’s incredible attention during our recent awards banquet weekend earlier this month was fantastic. janie clarkson was such a help to us as we navigated through all the logistics of a busy weekend with meetings social events out of town guests and large cocktail party and dinner-dance with silent auction. up until the final minutes as we were adding folks and quickly increasing from the expected --- to a record --- attendees the entire team worked with us very pleasantly and efficiently. there is no way i can remember all their names but there was not one person who didn’t step up with a smile to assist from the catering staff valets av and bellmen to the front desk concierge and chefs. they are all truly working as a team which was clearly evident by the smooth communication that occurred from one specialty area to the next. we have continued to hear nothing but overwhelmingly positive feedback from all our guests. thank you for making the rotating annual state banquet shine in san antonio this year.',happy
id41875,' the latham hotel is in a great location in georgetown and has one of best restaurants citronelle. the lobby is in good shape but that is all that has stayed up to par. this used to be a great place to stay but now is in need of big renovation. i had a one bed king room. the room was tiny the carpet was worn out and dusty the lounge chair was torn and there was water damage in the ceiling. i usually do not care about the tv but there was an old small tv on the cabinet. the room smelled of over used room freshener and dampness. the bathroom was in a little better shape except the showerhead looked like they picked it up at a bargin basement dollar store and would not adjust. the ac was either too much or not enough and very loud if kept on during the night. there was no one to help me with my bags since the cab has to drop at the curb. and it was not easy to get someone to help me get a cab when i left the hotel.',not_happy
id41876,' my family and i recently visited baltimore inner harbor. we had booked a room at brookshire suites and due to an overbooking problem we had the fortunate opportunity to stay at the pier -. first let me say that andrea carter (director of guest relations at the brookshire suites) was absolutely wonderful. she is a very professional personable lady who does her job very well. she handled our transfer promptly and without difficulty. the brookshire suites are very lucky to have her. upon arrival at the pier - we were greeted by katherine. katherine is works at the front desk. katherine knows her job well. she answered all questions that i had about our stay. our rooms were absolutely beautiful. we were on the third floor you needed you room key to get to the third floor by elevator. this was a nice safety feature which is nice when your traveling with small children. my grandchildren are - and -. later in the evening she assisted us in obtaining more towels for our room and getting us another remote for the tv. when asking her if we could keep our cheesecake in their refrigerator until the next day she promptly got us a refrigerator for our room. (without us asking for it and she always had a smile on her face.) the next morning benji was at the front desk. me the coffee drinker that i am was in search for more coffee. they were out of regular coffee and he offered to go and get me a cup (very sweet thank you.) time to check out and waiting for the shuttle that benji called for us. the marathon event was taking place at the harbor. unfortunately the shuttle wasnt able to get through due to the closed streets. craig the valet attendent was very helpful in obtaining a cab for us. thank you all for taking such great care of us. the pier - hotel is a wonderful place to stay at the harbor. the staff are great the rooms are spacious and clean. you cant beat the location close to the aquarium and little italy. my daughter said we were pampered during our stay. our trip was so much better because of all of you. thanks again robin forrester',happy
id41877,' park central is in a good location but it has a very budget feel to it. the blackout curtains were dirty the shower curtain had mould on it when you called the operator or house keeping nobody picked up i found the desk very unfriendly. they didnt look up and welcome you over and when you interrupted them they seemed really put out. i could go on but bottom line is that i wouldnt stay here again. youre money can go much further elsewhere.',not_happy
id41878,' we called ahead to request a larger quieter room. we got one at the back but with windows on all walls so that we got to hear the conversations and cell phone calls of the people using the garden or walking around the various staircases. and the hotel or restaurant staff washing out bins at -am. it was like a fishbowl. also the rooms layout meant you were constantly bumping into things and it just wasnt comfortable for checking email reading or watching tv. even the bathroom was uncomfortable with no where to put your things. there was no coffee in the hotel and it was a couple block walk for a cup of joe. they make a big deal about being no smoking and then the hotel staff stink the place up with really smelly incense. we had a - night booking and left within - days.',not_happy
id41879,' my husband and i stayed here this past weekend. the location could not be better. it is right at the corner of state and washington one block from wicked and three blocks from millenium park. we walked to michigan avenue and the art insitute. the only time we needed a cab was to go to a restaurant one evening. the room was tastefully furnished quiet and comfortable. the bathroom could have used an extra shelf but it was spacious with plenty of hot water. the staff were friendly from start to finish. the front desk always said hello when we came in the doorman was always there to open the door and i dont think the concierge was ever away from his desk. the wine reception was very popular and the only issue was that there were not enough seats to relax in and enjoy the wine. we met some great people there and will definitely return!',happy
id41880,' arrived very late. they had given my room away that id reserved online on the website. given a different room which was fine. bed very comfortable good water pressure hot shower. no refrigerator or microwave in room. area was very quiet. i got a great night is sleep. rooms open to outside',happy
id41881,' excellent hotel. clean rooms not to big but comfortable. friendly staff and convenient location to go into town and from and to the airport. continental breakfast included but is not so good. and the breakfast room is very small and not accomodated to serve all the guests in the morning.',happy
id41882,' walking distance to navy pier and grand-red station. very close to the magnificent mile the shopping street. people work in the hotel are friendly and helpful. there is even a bar in the lobby area which is not large but a good size. however the room service was not good. we were in room ---- from august -- to --. the coffee cups were not replenished. one day the toilet bowel was not cleaned. the in-room air conditioning is very loud. the door is not sound-proof. we were awaken by neighbor very early one morning.',not_happy
id41883,' we stayed at this hotel for four nights during the cherry blossom festival. it is conveniently located just a block from union station which is essential for exploring the city. the staff was incredibly helpful. they even helped avoid disaster when ticketmaster wasnt able to print our tickets to an event. every room has great wireless and fast internet connections. but by far the best part of the whole stay was the ultra ultra comfortable beds! we slept like babies the entire time. a couple of the staff members confessed to us that they bought replica beds right down to the linens for their own homes. maybe well do the same!!',happy
id41884,' we stayed at the royalton for a week in august. the location is great. we were able to walk to a lot of attractions the public library bryant park times square and many others. the staff was very nice and helpful. enrique front desk set us up in a very nice room on the top floor of the hotel. the rooms are very large. this was one of the largest hotel rooms ive stayed in and ive stayed in quite a few. we had a queen bed and a long seat-built-in couch that my -- year old ----- lb. son had no problem sleeping on. the bathroom was not the biggest but it was nice and functional. the ipad was a nice touch. my son got the most use out of it. i also must mention jenny front desk and john bellhop was really friendly and made you fell welcome. the only reason i cant give them a - is because they dont have ice machines for the guests. everyday we had to get ice from the bar downstairs. thanks so much royalton. we had a great time!',happy
id41885,' upon checking in at the front desk when asked if i was enrolled in their rewards program i was directed to their brochure holder and told it is really better if you do this yourself when in your room . when i found out i was already enrolled but couldnt access the site i was again told that i had to deal with it myself even though when you turn on the tv it clearly states to enroll at the front desk . the room was way past due for renovation broken tiles in the bathroom dirty floor next to the toilet scratched worn finish on sink tub faucets toilet seat etc. parts missing from the microwave turn table huge white stain plus another dark stain on ottoman lint threads on carpeting indicating that the room was not vacuumed toilet bubbled and water rose when the toilet next door was flushed toilet seat was up upon arrival and it appeared as if it had been used (needed to be flushed). regarding the common areas dirty elevator worn finishes horrible looking substance laying on the base of the bellman is cart (appeared to be fresh vomit or some other sort of bodily waste) limited breakfast items (we were looking for bananas and were told by the breakfast attendant who was sitting eating breakfast himself in the dining room that they had not shopped for him and therefore he was out but that we should try banana yogurt instead) snow so deep you really needed boots even though it had not snowed for -- to -- hours and they clearly had not plowed or had only plowed minimally very few parking spaces since most were evidently dedicated to park and fly customers since most of the cars had not moved since before the snowfall old car parked under the canopy never moved etc. etc. etc. i would expect this out of an economy hotel or independent but clearly need to be wary of wyndham-wingate in the future as well!!!',not_happy
id41886,' the sofitel is a great location in midtown convenient to times square theatres radio city etc. the bar is bistro style the restaurant is quite good. i have stayed here at least a dozen times and the service has been flawless. the rooms are tastefully done well sized for nyc and quiet.',happy
id41887,' near the airport right on the light rail line and next door to a ---hour denny is this budget motel is everything i expected it to be. the one surprise? how clean my room was! the one disappointment? someone parked a hummer right outside my door. but that is not the motel is fault (though they could have asked the guest to park a little further away with such a noisy vehicle). management is friendly (gave me the aaa discount even though i had forgotten to bring my card) and fair. it was a bargain room just about what youd expect for $---night. a step above a super -. location is good if youre there for a convention (i was) and if you have a car (i didnt). but the room was well-ventilated good cable tv a very clean bathroom and had good lighting a working coffee maker and a hot shower. a few problems though--the vending machines didnt work the continental breakfast is pathetic (juice in dixie cups and preservative-filled sweet rolls wrapped in plastic) and my friends had to change rooms because of an ant problem in their room. other than that though it is a fairly good motor lodge.',happy
id41888,' i took my son to the bay club for his --th birthday. the reviews i read didnt even begin to describe this place! the staff is so friendly and wonderful! this was our first attempt at restaurant food since his recent food allergy diagnosis. both brandi and laurie remembered everything he could eat read ingredients and came up with the most delicious meal choices. they were so friendly and helpful we didnt eat anywhere else during our entire trip. tim sent us a special fruit and cheese basket and made sure we were in a lovely room overlooking the water so we could watch the stingrays swim below us a night! super cool! jody acted more like a friend than a hotel employee. all the staff treated us like family. the room was so large with high ceilings and a fabulous marina view! the location is fantastic - the island is only beach area is right across the street and we saw many people enjoying the fire pits every night. you can see and hear the bands at the humphrey is amphitheater next door from the hot tub and pool. this place is incredible and we are already saving for our next visit!',happy
id41889,' great easy nice place to stay! clean and professional!!! wonderful staff.',happy
id41890,' you will have a great experience with the staff are so helpful and friendly. the room is large and clean. great pillows and a lot of them. wonderful breakfasts and hour. you cant beat this hotel. its simply the best.',happy
id41891,' this is the worst place even for the price. singles on the -th floor with no elevator carrying all your luggage toilets always clogged with vomit and feces. room the size of the bed with no room for luggage you hauled up the stairs. moldy bathrooms dirty sheets paper thin walls- you will hear every snore and people having sex. i cannot stress enough how bad this place is.',not_happy
id41892,' i found that this hotel looked fabulous from the company website and had a great multi-million dollar renovation done to it. after reading reviews it was quite mixed between negative and positive when people mentioned how they booked it. someone mentioned that they booke dthrough priceline and got put into a shoebox room. well it is true. we booked through priceline and i suspect that the hotel see is the price you paid for the room and put is you in the smallest rooms they have. it feels like you are staying in hong kong and a cramped up city bothe rooms that we got were quite small. the funny part was that when we left our rooms in the morning and noticed all the other rooms that had the doors open by the cleaning staff that every other room was a large normal size hotel room. bottom line - good hotel but be sure you dont get screwed by booking on a discount site. the adjoinging restuarant was quite good.',happy
id41893,' after many hours of searching for a hotel to attend the recent nascar race in charlotte i found this knights inn and from the pictures it looked to be an acceptable place to stay. im not interested in staying at the ritz all i want is clean. my mother booked the rooms and thankfully arrived early enough to check out the hotel. what they saw and later showed me was absolutely horrendous! first of all this is not a desirable location at all. when they pulled into the parking lot they saw cars up on jacks a hole in the wall of one of the rooms where an a-c was supposed to be however the bed was actually pushed up against the hole so you could see the bed spread. the doors to the rooms looked like nothing more than sheets of plywood that had been painted to match the horrid color of the outside of the hotel buildings. i saw what looked to be a microwave on a shelf under a leanto outside. i could go on and on but i am sure that my mother will also be posting on this matter as ive given her this website to do so. please do yourself a favor - stay elsewhere! i should have known that if we could get a room during race weekend for $-- to $-- a night the place was probably a dump. believe me a dump would have been nicer to stay in! oh and by the way we never did even check in. the nice folks at the sleep in in matthews went out of their way to be more than accommodating to us. im sure there will be more to come on this hotel...',not_happy
id41894,' renaissance is a very nice hotel with great support staff. i have the luxury of being a gold member in the marriott is reward program. i am really treated like royalty when i am here. i would highly recommend this hotel.',happy
id41895,' this hotel was placed managedand operated wonderfully. the lobby was opened and i love that about hotels. my friend and i stopped at the hotel before going to view the monuments and the embassy suites set a good tone of what was yet to come. my family and i are planning another trip to dc this fall and i am hoping to stay here again. i would recommend to family and first time tourists.',happy
id41896,' the stay here was ok but not great. our room smelled a bit funny like they had used too much cleaning product over a long period of time. we tried to air it out but it was a bit bothersome. the rooms themselves were a bit drab and in need of an update. however the service and location were great overall although our experience with one of the front desk people was less than great. he was obviously tired and somewhat annoyed and snapped at us a bit. that would be my only qualm. bottom line: decent place to stay if you have to head out on an early flight in the morning.',not_happy
id41897,' i had stayed at this hotel once previously and i had an absolutely outstanding experience. this time my experience was less outstanding but still solid. service at the hotel during this stay as during the last stay was good although not great. check-in was speedy. upon arriving in the room i placed an order for room service and this was met with a rather exasperated response from the woman taking my order who complained that she was overwhelmed with orders in the past few minutes. my room service came in about -- minutes and tasted good. i really like that omni offers selectguest members the chance to order a beverage that gets delivered to the room in the morning; however my beverage was delivered -- minutes after i had requested for it to arrive which was a bit irritating. check-out was good. during my previous stay i was put into a very large room. during this stay i had the opposite room assignment -- a very small room; basically it had room for a bed and desk and that is all. the room was clean and well-appointed in-terms of bedding furnishings toiletries etc. and for a short overnight stay the size was fine. the bathroom was also tiny. if youre planning a multi-day stay at this property i would request a larger room. overall it was a fine experience but nothing show-stopping.',happy
id41898,' there is a huge building site at the back of the hotel. very noisy from - am on. my back is very sore from tiny uncomfortable bed. my boyfriend barely fits in the bed he is - ft -. there are cockroaches and bugs in the drawer so i had to keep my stuff in suitcases. the elevators are very very slow. cleanliness is sub standard. location is the only thing this hotel has got going for it',not_happy
id41899,' this is a true boutique hotel -- a bit like a really nice european hotel albeit at twice the price. on the plus side -- it was really clean the amenties were top-notch and the staff were unusually helpful and friendly. you didnt have the feel of being in new york from them; they really seemed to want to help the out-of-town traveler. the location was excellent -- right in the center of town but on a relatively quiet side street. we spent very little time in the hotel itself but when we returned at night we got a great night is sleep and enjoyed the excellent shower. we were then well prepared for the next day. (oh and for the computer addict the free internet service was also a nice plus. and the free ny times infinitely more helpful in getting around ny than a usa today!) on the down side (but this was very much outweighed by the plusses) -- the rooms are by american standards tiny. you really are in a european-style hotel. the $-- breakfast was a bit much esp. considering all the other places you could eat right outside the door (but then no one forces you to buy it.) anyplace other than ny i would feel it was really overpriced at $--- a night but for ny just finding a central location clean well-run and a helpful staff at that price is a find. we will definitely stay again. the bottom line is that i dont think you can get better value in midtown manhattan and you did feel like you were staying in a nice place.',happy
id41900,' i stayed her on a business trip and the a-c unit was housed inside the bathroom and blew the air out the other side into the bedroom. this is fine except that the a-c unit apparently didnt drain properly and there was mold tons of mold growing all along the wall in the bathroom where the a-c unit box met the wall. i can only imagine how much mold was growing inside that box if it was coming out along the wall. as soon as i discovered this i checked out of this hotel. note that i am a hilton honors members and i have written both the hilton honors customer service as well as submitted a review to hilton online and have received no response at all from hilton. totally unacceptable. luckily i am not allergic to mold but i can imagine that this could make someone who is very very sick. this in not just gross it is a health hazard and the fact that hilton decides to not even acknowledge my complaints makes it that much worse. i ended up staying at the westin galleria for the rest of my business trip and although it meant i had to commute to my office i was glad to do so to get away from this property. if staying in houston do yourself a favor and check in someplace else if you value your health.',not_happy
id41901,' long neglected. the bathroom light fixture was unhinged the bedside chair was so old the arm rests and seat had no padding left under the ancient upholstery. i was expecting ms. havisham. house keeping came in at -:--p.m. as my son was sleeping. they had been in already that day so what the purpose of the second visit was i am unsure. new york is full of great hotels this is not one of them.',not_happy
id41902,' beautiful room great staff fantastic beach location.',happy
id41903,' that was my first trip to ny. i spent one week with my girlfriend only in the city and we chose an hotel on broadway with few ideas about its real position. actually it was amazing: five minutes walking to central park or the lincoln center; just --- m from the underground station; a big supermarket selling everything almost open -- hrs. per day in front; starbucks at the corner of the street for breakfast (it was not included in our rates); near many useful places like clubs bars restaurants theatres cinemas fashion shops a big apple store. big rooms with a king size bad a small kitchen a quite big bathroom; staff was polite and helpful. good chance to buy excursions or reserve a table in some of the best clubs also on december -- for the new year is eve. we should come back to ny next year visiting also canada and some other places on the east cost and we think to come back there: only one suggestion choose if it is possible a room on -nd -rd floor or upper; on the first level you are too close to the caotic main way.',happy
id41904,' the room here is small (--- sq. feet) and the hallways are dark (i missed the elevator several times because i could not hear or see that it had opened). the bed (more like a futon really) was only one foot from the ground and the bathroom was the equivalent of an airplane bathroom with a tub. all that said i got a decent rate on hotwire (under $---) and it has a great bar for people watching. the staff could be better acquainted with new york (they tried to tell me to go to penn station to catch metro north when it really leaves from grand central station) but all in all a decent but not great stay.',not_happy
id41905,' the room was spacious the wifi worked well the bed was perfect. it was a solid value for the price. the staff was attentive and knowledgable.',happy
id41906,' stayed here - times and both were perfect: spacious clean rooms very friendly and helpful staff. of course the location helps a lot in the total experience. can you be situated more more centraly in manhattan? i dont think so. bryant park (the park) is my favourite park in ny: nice and relaxing chill and yet there is always something to do. interior of the hotel is also wonderful. modern and stylish but warm. this review is long over due i shouldve written it a long time ago so my sincere apologies to the staff. very highly recommended! (which i always do when talking about ny). will be back soon.',happy
id41907,' we chose this hotel for it is location and because my husband is a priority club member. my husband participated in the alcatraz challenge which started at crissy field and we wanted to be a short drive away from there. it began too early on sunday morning to be able to use the public transportation. usually we do not rent a car when visiting sf but this time we had first been to san jose and we were going to spend a few days in the wine country. parking a car in sf is difficult and expensive. we paid $-- to park at this hotel from saturday to monday ($---day plus tax). however we like to walk everywhere so we left the car at the hotel and did not have to worry about parking around town. we walked to lombard st the ferry building pier -- (alcatraz cruise) and city lights bookstore. on our last day we got a late check out (- pm) and were told the car could stay in their garage until -pm--a nice plus. the only places we drove to were the cliff house (amazing views camera obscura and sutro baths) and to crissy field (in the presidio). parking is plenty and free at both of these locations. we had a corner room on the --th floor with amazing views. the room had a king bed and not much floor space. although it was a nonsmoking room we could tell it had once been a smoking room. if you are super sensitive to smoke be sure to ask for a room that has never been exposed to it. the hotel was renovated a few years back but they obviously did not strip out the smoky carpet. it was nice to have a refrigerator and microwave. we chose to grab breakfast items at the whole foods (very close by) rather than pay for breakfast in the restaurant. we paid $--- total per night (not including parking) using the advance pay option which was not bad for the location. we would definitely stay here again.',happy
id41908,' this is not the place to stay if you have business in nyc. we took - rooms for a convention at javits center. the location is fairly good for that. what i literally found offensive was the --.-- day per device wireless charge. i needed to print boarding passes. the business center had three printers with - drawers each for paper. on the sixth i found some. the floor was covered with wasted receipt sheets. when i put paper in the printer for the computer i was paying .-- minute for it spit out over twenty such receipts going back three days so obviously the printer was empty for three days. it cost me $--.-- to print two boarding passes by the time i was finished. also housekeeping. they never replaced face cloths but they did take them. second day i had to use a hand towel. toilet paper was so thin it was like using none at all. my bill was over $---- for the two rooms for the five days. this is my third stay at this hotel and will be my last. it may be my last at a doubletree as it seems they are now taking on the greedy policies that often keep me away from hiltons.',not_happy
id41909,' we stayed at the hotel teatro for a long pre-christmas weekend combining business and leisure time. the hotel was beautifully decorated for christmas and our room was very large and comfortable. the bathroom was huge with a large jacuzzi tub and separate modern glass enclosed shower with a rain showerhead enormous vanity quality toiletries huge towels. even better was the staff. we valet parked and were in and out multiple times of day and at different hours of the day. the staff was so nice and helpful--they provided not only directions but also a information about local attractions local history and background. the hotel location was great and we walked everywhere. there are many very nice shops and restaurants located near the hotel and the --th street pedestrian mall area was an easy stroll even in december. value for price was also not an issue--the hotel easily honored their price matching guarantee. when i provided the url for a site with a lower price they immediately honored that price. they also extended our stay to add an additional weekday without an increase to the weekday price. would we stay there again...in a heartbeat!',happy
id41910,' we stayed at the lenfant plaza from august --th to --th. we were traveling with my parents and children so my husband booked two rooms in advance by telephone because the hotel is website would not let him book two rooms at once. he was assured that the hotel would honor the lowest web rate advertised on their site but on arrival they argued that because we didnt have a printed confirmation and because the special rate was no longer on their website they could not give us the rates promised. after he argued with the desk staff for a while they agreed to give us the first night at the promised rate and gave us the valet parking for free. we only found out by observation that only the hotel porters can use the luggage carts. our porter was very friendly. also one elevator was still not working. my parents were given a room exactly on the opposite side of the hotel from us. they liked their (king) room except that there was a lamp in their room with no outlet anywhere near it! we found our room clean and comfortable and my -- year old son was thrilled he could use the pool on his own because there was was a very personable life guard on duty. after sightseeing in very hot humid weather the next day (sunday) we returned to find only one bed made (duvet and linens in pile on the floor) clean towels (but no dirty ones removed) bathroom sink not clean but tip left on pillows taken of course. i didnt have to wait too long for housekeeping to rectify things. the next two days the cleanliness and order of the room was fine. room was quiet and climate comfortable. great location to mall and metro. too bad the underground plaza is only open monday to friday! the food at the american sea grill was very good and pretty good value. we had both dinner and the sunday breakfast buffet there.',not_happy
id41911,' i have stayed in many hilton hotels around the world and i must say this one was very disappointing. the location is nice next to the convention center. the rooms are to a moderate extent clean. garbage is not properly removed for instance the empty shampoo bottles and the cardboard box the bath soap came in was not disposed of during my entire stay of - days. the ironing board i used was never put away the bed linens were not changed during the entire stay and the towels are as rough as sand paper. i ordered room service after a long day at meetings and it was disgusting. the seafood in the pasta was raw and the service itself was quite deficient. the restaurant is not much better we ordered a soup containing pomegranate only to find the ingredient was omitted. careless. saturday night sitting in the lobby with some business acquaintances was like sitting in the middle of the local red zone quite embarrassing. scores of young women scantly dressed and staggering down the hallway in a drunken stupor. this hotel lacks standards.',not_happy
id41912,' came to town to celebrate my --th birthday. checked in was told one of my two rooms was not available. first room we entered was dirty had not been service by housekeeping. second room we tried had water leaking from the ceiling. the elevator was broke and one of my guests just had knee replacement surgery. we finally got some half-decent rooms. rooms were super hot! tv is didnt work. towels were dingy. burn holes in blankets and around window sills. i felt like i walked into a nightmare a boarding house one step up from a hostel! the desk clerk was a joke. (i happen to work for a choice hotel as a desk clerk) rude miserable unprofessional. i wanted a solution not to listen to this girl complain.',not_happy
id41913,' expensive!!! $---.-- for thurs fri and sat nites. this was for suite room. that means it had a sitting area with a sleeper sofa. on arrival we were given a basket of water and granola bars. i took them to the room and placed the water in the fridge. when i returned to the room that evening anticipating a nice cold water it had disappeared along with the granola bars. two days later my camera in its case was missing.i reported it to the owner and he insisted his housekeeper was trustworthy and seemed to be accusing me of lying. i told him that i just wanted my camera back. on checkout he still was insisting they were all innocent and too bad for me. he also would not negotiate any off the bill saying that he couldnt do that though he was the owner. he was very unsympathetic even nasty. i then had him call the police so i could report it. sa police were fast efficient thorough and friendly. seems the housekeeper admitted that maintenance men also had access to the room. police suspect it will show up in a pawn shop. it has been - weeks now and i have heard nothing. the beds were comfy and the breakfast was good.',not_happy
id41914,' i have nothing but fantastic things to say about this property. we booked our room two weeks in advance and i must say that im glad we did. when we arrived we found that the property was at full capacity and we were not able to change our room to the newer part of the hotel. at first i was a little concerned about not being in the newer part of the hotel due to some reviews i had read after booking the hotel. this concern was completely unfounded. the room was cozy and fit our family perfectly. our room had two queen beds (not sure they are actually queen beds but they worked well enough for us which was two adults and a -- and -- year-old) and the room was beautifully appointed. on the patio we had our own little garden paradise that led to the spa and pool. it was so serene just sitting back and relaxing on our own little patio. honestly i could not tell that the hotel was at maximum capacity except for all the vehicles parked in the parking stalls. the area was so quiet and family-friendly. we ate at the blue pearl for breakfast every day and their breakfasts were fantastic! the service was impeccable friendly and so quick! i cannot say enough good things about this little paradise on the bay. the staff was more than accommodating when we asked for a late check out of - p.m. overall their staff is professional and very friendly. this is something i definitely look for since i am from the midwest. we are personable people and our friendliness was returned in spades by all of the staff. i cannot wait to go back someday. what a memorable experience!!',happy
id41915,' four of us stayed at this hotel for a conference in columbus area booked a - queen beds studio suite w- sofabed nonsmoking room & had plenty of room for all of us our wardrobes belongings & shopping items. great staff super clean rooms hotel delicious breakfast & even a bagged breakfast if you cant-dont have time for the hot breakfast. had an issue with our first room having a very strong smell (like smoke and a chemical smoke smell remover had been used--one of us have a high sensitivity to sensory allergy triggers and the staff at the hampton inn moved us without question and verified there were no present odors in the new room. another reason well always choose hampton inn! great value!!',happy
id41916,' spent one night. brand new extra clean...felt like i was the first person to stay in my room. features a full-size fridge and a dishwasher. very nice glad i found it (through tripadvisor of course!). very friendly staff.',happy
id41917,' we recently stayed at the marriot inner harbor- camden yards to attend a couple of red sox - orioles baseball games. we thought we left plenty of time to arrive eat dinner and get to the game on time. however due to the traffic slowdowns what should have taken -.- hours took us -.- hours. we got to the hotel right at game time and assumed that after checking in and parking we would miss at least half of the game. parking check in and arriving at our room took us all of about -- minutes total and were out the door across the street to the ballpark arriving in the second inning. the hotel is great. the beds are soo comfortable and the rooms were quiet. very clean. no complaints. the location is perfect for baseball fans as is across the street from the ballpark. also this hotel is in walking distance to all the action in the inner harbor. we plan on returning and will stay again at this hotel.',happy
id41918,' this is the first time i did not want to stay at a marriott! it was confusing to find at night (there is a fairfield inn nearby with marriott displayed prominently and confusing entrances). the neighborhood seemed sketchy (it was at night and our first time there). once we found an entrance to drive in it was not clear where the hotel entrance was. no signs! the most activity appeared to be near the conference center entrance so we tried it. there was no one at the door and a complicated sign inside showed where the reservations desk was. after a twelve hour drive in the pouring rain i had higher hopes for our stay. the room was fine but the whole experience left me jaded.',not_happy
id41919,' staff were helpful and you felt confident from the moment you walked in. there were luggage carts to bring our stuff in and up the lift. the lounge area was spacious and very pleasant. the restaurant was pleasant clean and the staff were good although some were not too confident in english. the room was wonderful in fact better than we has expected. it was spacious comfortable and clean with in room. wifi. breakfast was a full breakfast with staff ready to cook eggs whichever way you wanted them. (we had omlettes with mushrooms cheese and onions which were great.) the cost including taxes using a voucher $--.-- and well worth it.',happy
id41920,' lovely home in the victorian village. you can easily walk to many areas of the city from here and along the way you will see some beautiful gardens. with a quiet room and amenities that are just right we plan to return next year.',happy
id41921,' this was my second visit to this hotel. my - year old daughter loved the pool with the colored lights and the fire pit where you could roast smores. we had a blast. yes this is an older hotel. yes it is a little bit of a distance from the heart of the riverwalk. but what it makes up with it personal service and friendly staff. we had a great server (laura) for the breakfast buffet and encountered friendly staff at the front desk the tiki bar and the parking area. this hotel is a great value for families who enjoy spending time together and just want a place to relax after a fun filled day in beautiful san antonio. we will be going back!',happy
id41922,' it is quite far from fisherman wharf. it takes you more than - hour to walk there. the breakfast is very poor. they offer you a cup of coffee and a cake roll instead of continental breakfast as they promised. they even dont have a breakfast room. you should stand up in their small lobby if you want to get your breakfast. the internet speed is very very poor. you should sit in the corridor to get an access. the room ventilation is poor too. the smell from the bathroom goes directly to the bedroom. overall this is a very disappointing experience.',not_happy
id41923,' the staff made it a very enjoyable stay. after check in the front desk clerk made fresh cookies and lemonade. the rooms were very clean and fresh smelling. the breakfast was very good and fresh. will stay on our return trip.',happy
id41924,' during my last trip to san francisco i stayed at beside this marriott at ic mark hopkins and hotel palomar. all these properties are classified as ****. i will definitely return to mark hopkings and probably to palomar as well but not to marriott. the tired room i got was worse than those of residence inn is. also the rooms on the lower level suffer from the noise that comes from the hotel is air condition units. the tc reception was really bad and i had to get technician to have a look at it but they couldnt get it fixed. sometimes msnbc cnn and other channels were unwatchable. this is -.-* property at best based on the room i got.',not_happy
id41925,' staying here is wonderful. . we stayed here on friday night ----- since we were going the the christmas spectacular show at radio city music hall. bed was comfortable. room was clean big dark and quiet. didnt hear a thing. slept great. weve stayed here before and wont stay at any other hotel in nyc.',happy
id41926,' ive stayed here before and must say the area has improved dramatically in the last year or so. this is a part of downtown la that is being redeveloped. a luxury apt building just opened next door. the rooms are clean and cheap ($---night)and this included movie channels also. if youre on a budget this is the place to go. the (new )subway is --- blocks away and goes to universal studios and hollywood. ask about discounts for multi night stays.',happy
id41927,' easy to access and well located to city and most major attractions but a most disappointing marriott and certainly not on my repeat visit list. rooms are small as are the bathrooms and in need of updating - soon! concierge lounge is also small and uninviting. the patio area and the pool are nice.',not_happy
id41928,' we were joining the qm- from new york and this hotel was on a list . it was wonderful. on the --th+ floor with fab views across new york and across the road from zac is -th avenue..much to my husbands dissapointment. the staff are just falling over themselves to help and nothing is too much trouble my - year old fussy eater was well catered for. try the fruit platter for breakfast! oh my goodness what a feast! i would highly recommend this hotel it really is wonderful.',happy
id41929,' great location but needs updating. even though the facilities in the room were adequate i just felt that the rooms were a little shabby and in serious need of a facelift. the safe in our room was out of order the lightbulb on the balcony werent working (this got replaced on the last day of our holiday even though i had reported it on arrival) and there was a dead bird on our balcony which eventually got removed. but despite these minor problems everything else was fine. the staff were great apart from mary jane who was pretty miserable but everyone else particularly megan and shaun were super. if like most people you dont spend too much time in your room on holiday and can put up without - star luxury then it really is the ideal location to explore hollywood and surrounding areas.',not_happy
id41930,' the workout room could have been better - rest was good',happy
id41931,' after being very impressed with the marriott at dallas international i was very underwellmed at the houston airport marriott. old rooms not terribly clean ok service food uspar. the gym was decent and it was pretty quite for being right by the airport but that is about all the positive i can say.',not_happy
id41932,' what a great hotel staff were exceptionally helpful and professional. we loved the beds in fact they were soooo comfy we had a hard time getting up. the room was well designed and furnishings good the size considering the location was good. wifi throughout the hotel. however the pcs in the lobby area could have been better located it was quite cramped and the were too close to the outside door. i would highly recommend this hotel it was well located and being opposite the port authority did not detract from the overall experience.',happy
id41933,' we had a very good room. it had a kitchen and sitting area separate from the bedroom. we had a king sized bed with a small bathroom area. the location is very close to little italy--across the bridge and bunker hill. we would stay there again.',happy
id41934,' stayed here for - nights in mid august. fantastic room on --st floor heaps of space and a huge bathroom easy access to the business centre and always a free computer. i never had a problem with the lifts but i dont think i ever used them at check out time. i had a problem with my tv rang the concierge gregory and it was promptly fixed. i got this hotel for a fantastic rate on hotels.com. the location is perfect two minutes to the subway five minutes to times square ten minutes to central park a few minutes to -th avenue and a fantastic deli on --st. i had another hotel booked for a further -- nights stay as i was unsure what this one would be like.... i wish i had booked this hotel for the -- nights. i could not have been happier. my room and the location....perfect. i would definitely stay again.',happy
id41935,' very nice location only a few minuets from sea world with a free shuttle. the free breakfast was good. the room was nice and the staff was very friendly. very child friendly. rooms include microwave-refrigerator!! only con was the mattress was unusually hard.',happy
id41936,' recommended by some friends who live in sf the cow hollow didnt disappoint. the room and beds were a little smaller than we enjoyed elsewhere on the trip but everything was clean and tidy and the parking was a real bonus. even though it is a little out of the centre we didnt touch the car during our stay (a real pleasure after driving up the coast from san diego) and instead utilised the highly efficient bus network. the shops and restaurants immediately behind the hotel in chestnut street were excellent.',happy
id41937,' we stayed here for a few days whilst in seattle. although not central it is not a problem the shuttle bus will drop you off and pick you up anywhere within reson and as long as not already booked. the hotel is ver well decorated and stylish. we had a corner room which was quite small but the normal rooms seem very large; avoid a corner room! we were thoroughly staying here the staff were great as was the hotel in general. the coffee shop was good too. out only gripe was the cleaning staff forgot to leave any cups for our coffee maker so after a long drive we wanted to relax with coffee and couldnt room service didnt bring them in an hour after us ringing so we went to the cafe in the lobby. however that was just a small point in an otherwise lovely hotel.',happy
id41938,' had a great - night break at the afinia manhatten. comfortable suites fabulous staff especially maureen in concierge she is a gem so helpful and knowledgable. only had a minor issue (bathroom sink plug) but the engineer was fixing it before i even put the phone down and a follow call from reception to ensure it had been fixed. niles restaurant and bar is great lovely food (breakfast). hairdryer in room and call down for bathrobes so no need to take with you. all in all a great stay and would recommend. enjoy!!',happy
id41939,' i stayed at the warwick new york for two nights over a long weekend with my fiance. i got a great rate of $----night using priceline is name your own price option. i think it normally goes for about $----night. the first person we encountered at the warwick was the person behind the check-in counter and he was extremely friendly and funny! our room wasnt ready but they took our bags and held them in back so we could go sightseeing. when we went back a few hours later we got our bags and went upstairs. we got a room on the --th floor; it was a corner room - plus! however beware of the elevators: if you are claustrophic take the stairs! they are very small and probably can only fit about - or - people comfortably. the room was a good size and the bed was so comfy! we both slept amazingly well. the only thing that wasnt so great was the bathroom size - i felt like i was back in europe it was so small - and there was no full-length mirror. we went to the hotel bar one night for a couple drinks and yes they are pricey. my fiance got a specialty cocktail for $-- and all the beers were $--. the chick next to us was drinking a budweiser (for $--?!) while i got a blue moon for the same price. not sure who would pick a bud! regardless it has a very loungy feel and the servers were attentive. i would absolutely stay here next time and in fact it was such a great stay that if i didnt have a priceline-hotwire option i would actually pay full price through the hotel. oh - and you cant beat the location. a few blocks south of central park; a few blocks north of times square.',happy
id41940,' i have had to stay at this hotel twice now for business and have twice been disappointed. lets start with my major issue... my tab was being picked up by my company however they ask for a credit card incase you want room service or anything. i knew that i would probably be ordering in a few nights due to the nature of my trip (long days of lecture) so i went ahead and gave them my card. they explained to me that they deduce $--- out of your bank account then credit back what you dont use a week later (why i dont know). i used about $-- so was due a $-- credit. upon my return home i checked our bank statement and realized the $-- was credited but the $--- had never been deducted. --- days later i checked again and was shocked to find that not only had the $--- been deducted but also the $-- plus the $--- for my entire stay!!!! my company has a running bill with marriott and my room should have been charged to them. to make a long story short this took over two weeks of fighting with the incompetent management and accounting staff at the hotel from long distance to clear up. i had to provide statements from my company to also prove they had paid the bill for me on the night of check out and daily had to fax my own bank statements proving the amount had yet to be credited back into my account. i didnt have access to $--- of my own money for two weeks! each time i called which was multiple times a day i had to remind the manager who i was remind her of my story would be assured a prompt call back then find myself calling her yet again hours later going through the same thing. they simply dont care. fast forward a month and i reluctantly had to go back for another seminar. i go to check in for just one night this time and they would not allow me to check in without giving them my credit card information!!! i had to get a manager (i was checking in at -pm mind you and just wanted to go to sleep) assure them that i had no intentions of using their room service as i had picked up both my own dinner and breakfast on the way to the hotel anyway. they acted like i had offended them and promptley turned off all amenities to my room. now on to the general facility quality... marriott should be ashamed of this hotel. its been under renovation however the new changes were worse off than the old run down garbage. your rooms have the choice of opening up to a horribly noisy indoor atrium or the highway. either way good luck getting a good night of sleep. but i found that if i turned on the obnoxiously loud air conditioning it did block out some of the banquet noise i was forced to hear until past - am. the beds and pillows are hard and lumpy room service food was terrible and the staff was so rediculously uneducated and rude. this hotel is the reason i will pay for my own accomodations whenever my company sends me to houston again and why i will never venture to stay at a marriott again!',not_happy
id41941,' i travel every month to ny for business and my usual hotel was fully booked and ended at the morgans. i am very glad i did !!!! the rooms are spacious modern and very clean. the bathroom is functional and new although a bit small. the hotel is boutique still with a lot of charm i recommend it for business and couples!',happy
id41942,' i was upgraded for being an spg member to probably the best and largest suite ive ever stayed in i wish i hadnt been there for work travel as it would have been an awesome suite to have partied with a bunch of friends! my entire stay was great with the exception of one huge problem the wi-fi in my room! it never worked successfully despite many calls to the help desk which really wasnt helpful! it sounds like a common problem for those using an ipad- at least what the help desk told me but basically the hotel is all cement and therefor the negatively effects the wi-fi they told me very annoying however after my complaints i did get some free points for my troubles! i would recommend if wi-fi isnt important to you!',not_happy
id41943,' i suppose we got what we paid for but considering the number of motels on lombard street this is not necessarily the best choice. we got a nice welcome and a lot of help we got our free parking spot and the internet worked fine. but: it was the smallest room we had seen on a three weeks journey (even smaller than in n.y.) the towels were thin the icemachine permanently out of order and so on. feels like a run down place. okay for a few days but i will not recommend it. look for better offers...',not_happy
id41944,' we stayed here after hurricane sandy and the neaster. was great b-c we could walk everywhere. staff rooms were great. never had to get a taxi or subway. felt safe too. the neighborhood is nice. close to shopping too.',happy
id41945,' very helpful staff great location',happy
id41946,' weve stayed at this property many times over the years. the staff is always friendly and helpful. the rooms are attractive clean and smell good. it is quiet and the price is right. there is a free breakfast which has variety and is quite good. the name speaks for itself it truly is a comfort inn. marlene e. big bear lake ca',happy
id41947,' stayed here on way home from a trip to south america beautiful spot and central to everything. really would nt hesitate to stay here again. quality of the rooms food and drink were top class and the staff were excellent.. - minutes to times square - minutes to central park. couldnt be better for anyone thinking of a break',happy
id41948,' we stayed at the courtyard by marriott boston copley square so we could attend a family event nearby. from the minute we arrived the service was perfect and they went out of their way to be helpful. the car was taken care of the room was ready early and we were given walking directions that were perfect. the room was spotless and very comfortable for our family with two small children. later after dinner and putting the kids to bed my wife and i grabbed a bottle of wine from the self serve area and watched a movie. in the morning breakfast was ready when we were and check out was as easy as our check in. i would return and recommend this property.',happy
id41949,' stayed at hotel whitcomb for - nights. was somehow upgraded to a suite which was a nice surprise. however it was a corner room and a bit noisey...it is in the heart of san francisco but i was glad i brought sleeping pills. read other reviews regarding location and yes it is on the edge of the tenderloin but if castro was your destination there is no problem or the city hall area just dont walk to union square or directly behind the hotel. another small problem on the third day was an accidental fall in the bathtub. the tubs are really old and very worn which results in a very slick surface. it looked as if this may have happened before as there were several holes where it seemed the shower curtain was rehung and tile missing. i told the front desk they needed to rehang the shower curtain and bring a rubber bathmat. this took two calls. told the manager on the last day and he was nice enough to offer a complimentary breakfast but we were leaving that morning. for the aaa special it was well worth it just watch the tubs or call for a mat.',not_happy
id41950,' upon entering the parking garage i was a little nervous about staying here. my mind was at ease as soon as i opened the door to my room!!! everything remodeled!!!! beds are comfortable small fridge and big tv. there is also a balcony that either overlooks the sherman oaks galleria or the homes close by. outdoor pool was nice and also there is a hot tub. the only problem i felt i had to be quiet when in the pool cuz you are right by someones room also paying per night to park my car. i think it was --night with in out privilages. would stay here again if in la.',happy
id41951,' the restraunt was closed except for breakfast kids running in the hallway no remote for tv shampoos and soap were not left when room was cleaned.room was not vacummed pool water was cold hot tub water was warm at best.',not_happy
id41952,' having read the positive reviews on the tripadvisor website i had higher expectations about this hotel. although the daily wine tasting (not so much wine tasting more like free unlimited wine or beer ) is a great opportunity to unwind after a busy day the reception area was swamped daily with unruly children and dismissive parents. the locals also tend to use the facility! not a great atmosphere to relax. the decor itself is tastefully done bordering on gimmicky and being a themed hotel is likely to attract youngsers and families. we had a problem with the room having booked a deluxe room we found the only available room overlooked the cannery courtyard with loud jazz music blaring out and was next to a room containing a very yappy dog (beware this is a pet friendly hotel and the whole -rd floor smells of dogs). we requested to move and were informed we could downgrade to an inward facing quieter standard room or pay $-- per night to upgrade to a bay view room. we decided to take the downgrade and the room was much quieter apart from hearing next door is tv through the very thin walls all night. to compensate we were given free breakfast vouchers worth about $-- a day. the location is great for the cable car stop however is right on the edge of fishermans wharf and the walk to the main area in the dark can be a bit intimidating. if youre looking for grandeur or business-like facilities definitely stay in one of the large chain hotels in the city. otherwise this hotel is suited for families youngsters and people wanting to experience true san francisco.',not_happy
id41953,' modern clean but unfriendly!!! good location in downtown. hotel itself was very modern and veryclean. almost all the staff was very unfriendly and cold! yhey even did not say good morning !',happy
id41954,' i stayed at staybridge suites for - nights in early march ---- with my mom (visit to nyc for a girls trip!). the location really cant be beat...a block from a major subway stop (--th street and -th ave aka the port authority bus terminal stop) a few blocks from the theater district and close enough to the busy-ness of nyc while still on a relatively quiet street. the room was adequately sized with enough room to walk around the king sized bed and spread out some luggage. a good breakfast is included (both hot and cold items) but be prepared to eat quick and give up your seat as there arent that many places to sit and breakfast is super busy. the elevators are fast but there are only - for a -- floor hotel (-- rooms-floor). id request a room on a lower floor in case you want to walk up or down rather than waiting - minutes for an elevator. there is free wi fi which is a rarity and it is decently fast. jamie the bellman was great at giving suggestions for things to do-places to eat. overall id stay at the staybridge again if i was in nyc for a few days.',happy
id41955,' oh kimpton-- how i love your hotels. one rarely goes wrong with kimpton and the muse is no exception. we had an amazing executive suite for one night and found that it more than met our needs. the room had a separate living room huge bathroom big comfy bed and best of all was cool and quiet in the midst of a heat wave! the staff are always pleasant smiling and helpful. the wine reception was fun and lively. wifi is free which is a huge plus in my books. my biggest love was how quiet the room was. all you heard was the gentle hum of the air conditioner lulling you to sleep. ahh. thanks muse!',happy
id41956,' we were there to see wicked at the orpheum and couldnt asked for a nicer hotel. we loved larry the singing doorman ! our room was very well-decorated! the best part of this though was the bed. it was so comfortable i had no trouble falling asleep! i wish i knew what kind of mattress they used because i have back problems usually every morning. when i woke up in the morning i wasnt in any pain and my back felt the best it has in months!',happy
id41957,' spent - nights here in this fabulous olde worlde charming b&b the rooms were fabulous and very comfortable and breakfast was very civilised not the usual american food so something usual and good too! lovely muffins!',happy
id41958,' the hotel is very close to the galleria area and with easy access to downtown (remember that everyone needs a car in houston dont plan on relying on cabs). room and bathroom were spacious and had great lighting. the staff was really friendly and very efficient. our check in took all of two minutes. room service was amazing and also very fast. their signature burger is one of the best ive had. try it. great short stay wish we could have stayed longer.',happy
id41959,' we had a bad experience with this particular hotel: -. we requested a non-smoking room - and when we arrived in our room it was smoking - they didnt have any other rooms available. -. the a-c unit made a terrible noise - called the front desk - they sent a repair man which meant we camped out in our room until we were able to determine whether or not the unit could be fixed. -. in our particular room we also had some plumbing issues..... -. a-c couldnt be corrected they had no other rooms - so we ended up needing to find another hotel. the person at the front desk did call around for us - but they offered nothing else. -. the arrangement of the physical buildings is rediculous (it is not one whole building) - if you stay only a night or two youll never learn your way arround - we walked forever to get from the car - across a road to the building down the steps up the elevator down --- halls before ever making it to our room (you get the picture) - try doing it with a ton of luggage and a toddler. we spent whatever flexible time we had waiting and switching hotels - we will never waste our time at this hotel again. we ended up staying at the residence inn (also in southpark) - which was such a huge relief - it was less expensive newer cleaner and they had a fantastic breakfast in the morning - it was a ----% better experience.',not_happy
id41960,' my b-f and i stayed here from aug - to aug -- and we both thought the hotel staff and location was great. based on the location the subway at your doorstep price and the upgrades in the hotel we would definitely return to this hotel. the conceirge service was great to purchase vouchers to all of the major attractions without having to wait in line which saved us tons of times to do other things. our room was modern and very clean. the king size bed was great! thanks doubletree for making our stay so great!',happy
id41961,' this is a historic hotel located in the best section of town only - block from the sixth street entertainment district and only a few blocks from the state capitol. the roaring fork restaurant has great food. stephen f is bar on the -nd floor with the balcony over -th street and congress is awesome! i recommend a room on the club floor which gives you access to the club lounge where you can get wifi access. i wouldnt stay at any luxury class hotel in austin except for the intercontinental.',happy
id41962,' the hotel is conveniently located in downtown chicago. walking distance to magnificent mile. the rooms are spacious and clean. the staff is friendly. comfortable beds. television works. nice view of downtown. free continental breakfast and managers reception.',happy
id41963,' i stay in nyc hotels frequently on business and have stayed in - hotels in this vicinity of ave of the americas and -- st the other hotels being the sheraton and the michelangelo. they are all similar in price and all convenient to business in this area but also convenient to times square broadway -th ave. and central park. the hilton has more business travelers and fewer of the tourists and high school bus trips that i encountered in the sheraton. so i give the hilton a plus in that department. two things were negative for me at the hilton. first the rooms that i was in on two seperate stays are quite old. the bedspreads and all that was new but the bathrooms are old. everything from the height of the ceiling to the showerhead to the fixtures is dated. it all functions but for $--- a night i expect better. second thing that was a negative is the attitude of the employees in the hilton honors sections of the hotel. to access the executive lounge you need to give the monitor at the door your room key. the attitude from this person is they are somewhat inconvenienced by your presence. then one morning i came into the lounge to use the computers and one was not working. i asked the monitor for help and she again had a bad attitude. i suspect that the bad attitude may be a result of a number of people trying to crash the lounge but that does not excuse it. so overall better than the nearby sheraton and convenient to much of the city.',not_happy
id41964,' club quarters in philadelphia was a great base for my recent two day stay to explore much that philadelphia offers. its location is close to suburban station and it is in the heart of the shopping and arts district with many great restaurants nearby. it is a lovely hotel with a calm and peaceful ambiance. the hotel lobby reached by an elevator from the ground floor entrance has a great skylight that floods the sitting areas in the lobby with light. it is a busy but inviting and restful area. the room was amazingly spacious very clean well cared for and with a nice work space. i like the guest request closet - full of extra stuff you can just go and get to make your stay more comfortable. you do not need to trouble any one to get it. the chilled bottled water and refill setup on each floor is also excellent. staff were very professional helpful with all sorts of local knowledge and recommendations that added a nice personal touch. location is excellent. free internet with good speed. i highly recommend it.',happy
id41965,' i have stayed at this hotel twice. the stay here is okay if you are flying early out of san antonio and need a bed for the night. what is also nice about this place is that you leave your car here while you travel. this will save money compared to leaving the car at a parking facility. full breakfast is complimentary but not very good. if you are staying for leisure or biz it might better to stay at a different hotel.',not_happy
id41966,' the hotel looks great. the lobby and room are clean and newly updated. rooms are huge and clean. breakfast is fine. staff is nice and friendly. marriott rewards elite member get a voucher to choose one item from the inhouse groceries store. there is a chili is and wendy is right outside this hotel.',happy
id41967,' ive never written a review but i had to comment on park plaza hotel in boston because it is very rare to find a beautiful historic hotel in a great location at a reasonable rate. the hotel is in walking distance of newbury street shopping boston commons and walking distance to haymarket square. what was more surprising is that the hotel staff felt personally invested in the well being of all the guests as opposed to the not my job attitude encountered in most large conglomerate hotel chains. it should be noted that the rooms are smaller than most american hotels of similar quality but are typical for most european hotels.',happy
id41968,' this hotel was great. i was in seattle going through a personal crisis and the staff couldnt have been nicer. i switched to the vintage park from another hotel which was terrible (hotel max). i felt like a wandering orphan and they took me in gave me a warm and luxurious room free ineternet and free booze! (they have a free wine reception every evening. great chance for those traveling alone to converse with others.) i am extremely picky and this place did not disappoint. one small note: the wireless internet in the hotel did not mesh with my computer. it ended up knocking out my wireless ability. this was remedied when i got home. i think this may have been a problem with my computer rather than with the hotel is system though ive never experienced anything like it before (thankfully).',happy
id41969,' hotel decor tired and out dated. not in a great location. would not walk around at night or drive too far away from hotel- only plus is that convenient to the airport. hotel was clean but could use a make over.',not_happy
id41970,' i am a diamond member with hilton and at one time have stayed in this hotel --+ nights a year but now only come here when everything else is sold out. the people are great from the front desk to the waiters in the restaurant. parking is free and it is in a great location with southcenter shopping and restaurants in walking distance. however the place is in desperate need of being updated and refreshed. during my last three visits to the hotel i have experienced toilets that run all night dripping faucets closet doors frozen in place so could not access the iron or the temperature controls that are in the closet. the desk chairs are old and uncomfortable (i travel here on business and spend hours working at night). a few weeks ago i had a room with no desk lamp and despite three calls could not get one. then there are the elevators. of the three only two are ever working and then sometimes only one. plus a ride on the elevator is like the tower of terror at disneyland. hard and sudden stops bouncing at each stop with doors that open slowly and many times only enough to squeeze out of before they close again. if they ever update the hotel and do some badly needed repairs i will return since the people here are service oriented and attentive. until that happens i will stay somewhere else.',not_happy
id41971,' great location. nice staff. very small but clean rooms. however the hotel should invest in more insolation between rooms and triple pane windows for noise reduction and also check that guests are quiet between midnight and - a.m.',not_happy
id41972,' i booked my room through a discount company and even after giving them the street address and spelling the street name they booked the room at the wrong hotel. the manager mac janow actually researched my problem and got my reservation problem completely resolved and the third party company to refund my money. he was very patient and kind and did more an he had to or was expected. mark jesse stephen and maribel were also very helpful and friendly during our stay. the friendly and helpful staff at this inn is the sole reason that red roof inn will always be my number one choice for future hotel stays. as for the room it was very spacious. the room was exceptionally clean and the noise level was minimum. parking was plentiful and the riverwalk is only a couple of blocks away. if you are going to san antonio and dont want to pay several hundred dollars a night on the riverwalk this is the perfect place to stay! i highly recommend this hotel. i will only book my stays at www.redroofinn.com to ensure that a third party company will not be involved.',happy
id41973,' the pros: the views of lower and middle manhattan were amazing from the both our rooms and the terrace lovely part of town in stylish soho and only a few blocks away form little itlay and chinatown. the cons: disinterested staff didnt interact with customers (one word answers) the terrace was quite like a zoo kids running everywhere it seemed that the terrace was just another lobby (not a club) there was no fruit which was annoying ( seen as though i like to watch my weight). cheapest towels small rooms. key cards were discraceful working once than having to get a new key because it wouldnt work after leaving my room forgeting my camera i tried to open the door but the key cards wouldnt work then having to wait ---- minutes for the lift to come getting a new card and waiting for the lift again -- minutes had gone past since i had forgotten my camera in my room. overall: good location nice veiws but basic cheap unhelpful as annoying.',happy
id41974,' todos pensamos que un hotel de la categoria del sheraton debe ser un hotel donde se exija a los huespedes respetar la privacidad y descanso de los otros sin embargo al permitir que ingresen hombres solos que despues meten mujeres hacen que demerite mucho esa calidad que uno quiere y paga por ella. yo estuve del -- al -- de dic. del ---- y tuve de vecinos a un par de locos que a las tres de la mañana tenian una fiesta impresionante. solicite a la recepcion que resolviera esa situación y aun cuando enviaron al personal de seguridad en dos ocasiones a estas personas no les hicieron ningun caso y mi familia y yo tuvimos que soportar en la penultima noche y hasta las cuatro de la mañana una cantidad de gritos musica risas expresiones denigrantes etc. por lo tanto no volvere a hospedarme en este hotel ni a recomendarlo. ya que ni siquiera una disculpa me pudieron ofrecer.',not_happy
id41975,' we just got back home from spending our anniversary at the sls hotel and were very disappointed with our stay. the hotel is beautiful and the food was delicious. the best service in the hotel was the concierge! but the overall service did not make us happy! sometimes all it takes is just one person to make the difference... for the highlight of our trip we went to the spa to relax and indulge. upon checking in we were rudely ignored by a very flustered and stressed out lady who could not force a smile on her face. after burdening her with our check in we were nicely escorted to the spa where our day got a little better. our treatments and therapists were great and we were feeling very pampered. throughly relaxed and rejuvenated we went to check out totally forgetting about the lovely lady at the front (whom we have come to find out is the manager amanda). i guess we may have been looking for some sort of an apology or smile but realizing all we were going to get was a single finger up in the air telling us one minute . i guess we do not have to explain how all of our pampering went right out of the window! if this is the type of person you have representing your beautiful spa then maybe you will realize why some of your guests may not be returning! to spend money and be treated like youre invading someone is space is not desirable! great last impression!',not_happy
id41976,' i stayed here for - nights and i was very pleased. it is kind of an edgy hotel similar to the w but not nearly as pompous. it was a little expensive but considering that every hotel was sold out it was understandable that i had to pay $--- a night. the rooms were very nicely done and very clean. the bed was comfortable (i need a good bed) the room was pretty big though it was a little dark. the service was excellent though sometimes the valet got a little backed up. it cost something like $-- to park. the location was ok. it was kind of in no man is land a few minutes away from the city is heart and a few minutes away from the market (the location was fine but there wasnt a lot happening right outside of the hotel).',happy
id41977,' we stayed here last month and are still upset about the visit. this does not seem to be in the best part of town and security here did not seem up to par. it is located near a large public university and the neighborhoods nearby are filled with varying degrees of students singles homeless and run down townhomes. as stated by others on here no id was required when asking for a duplicate room key. i was simply asked my name and immediately given a key to my room. after that incident decided to leave a few items of clothing and an old watch i had in my car in the room when i checked out to see if we would be contacted about our possessions... and to date no one has ever called so the housekeepers must have stolen them (or thrown them in the garbage). also we were overcharged for our stay with added fees. noticed this on my credit card statement a week later and had to call in. they would have kept the extra money if i had not called. not a very cool way to run a business when you try to thieve from the guests. on the plus side the room was very clean and well lit although the bathroom was broken up in to two separate rooms which made it awkward to shower and have to use the toilet. i do not understand this other than maybe space as the room was small but well appointed. hall noise was very audible as well but luckily it did not seem overly occupied. and the breakfast buffet was decent although it would have been nice if there was an attendant available when items ran out. not the best place i have ever been and definitely not the worst. this location appears to be a balance between very clean and unsafe.',not_happy
id41978,' this hotel has a fabulous location right in the middle of the michigan ave shopping and just a couple of blocks from the river. the rooms are fine but nothing spectacular and the lobby is the most crowded noisy hotel lobby i have ever seen. the hotel lobby looks like a food court with tables and chairs on a tile floor with a starbucks opening onto the lobby. if location is the main issue for you dont hesitate to stay but if you would prefer a quiet upscale atmosphere this is not it.',not_happy
id41979,' i stayed here for three nights with my family. the hotel rooms did appear a little dated but not bad at all. front desk staff were professional and helpful. breakfast was expensive for what was offered but food was good. enjoyed the patio (covered and uncovered) spent time between classes napping on the comfortable sofa. there were issues with the hotel such as very slow elevators. the lines for the elevator could get long and backed up. many opted to take the stairs even to the upper floors. the internet acess was also very slow. i had difficulty getting internet pages to load on the computer in the business office. took forever to print airline tickets. in-room internet was also pretty bad but got used to it after awhile. if youre attending a conference here instead of jumping on the conference room rate call the hotel ahead of time and check rates. also check online rates. our conference rate was $---. and i was able to get a better rate at $--. by shopping online. i would recommend this hotel for business or leisure. there is also an outdoor pool and hot tub. there is a shuttle from the airport but glad we had a car so that we could tour downtown which is about -- minutes away from the hotel. there are restaurants within walking distance but the hotel is by a very busy highway and frontage street.',happy
id41980,' my family and i were in san diego to visit a family friend and get in some of the local attractions (zoo la jolla downtown etc...). we chose this hotel because of the price to location ratio. the cental location on the - offered us easy access to the zoo la jolla downtown old town and coranado. the hotel itself was clean and the staff was very friendly and attentive. we did not spend much time at the hotel but we did have a few hours in the pool which our kids really enjoyed. the staff left plenty of small toys in the pool area to keep the kids occupied. within a mile of the hotel are a significant number of restaurants although crossing the - takes a few minutes it is worth it to travel to the north side. for those that need groceries the target on the north side of the - serves as the perfect stop. also if you are heading to the zoo skip the breakfast at the the hotel and hit cafe on park it is a couple miles north of the zoo it opens at --- and you will have one of the best breakfasts of your life and still get to the zoo well before it opens! one warning when the hotel is full the elevators are pain stakingly slow... we were on the -th floor and routinely walked up the steps to reduce our stress level and work off the normal breakfast at cafe on park!',not_happy
id41981,' i spent one night at this hotel on july - ----. it is very convenient to lax and operates a shuttle to the airport. the hotel is located directly behind the larger marriott hotel and is easy to find. i did the self-park which is still $--. quite high i think for parking overnight. the hotel has a very nice but small lobby. the hotel bar is also very small with only - seats at the bar. the room was very comfortable and quiet. the ac worked well. the room was very clean but lacked much character. just a nice room for one night. the bed was very comfortable as usual with marriott properties.',happy
id41982,' our visit to ny was short and literally just for the weekend. it was mainly a foodie trip for us and the plan was to hang out in soho tribeca and greenwich village. the location of this courtyard marriott was a perfect base for us. it is walking distance between these neighborhoods and yet the hotel is away from the bustle. we even strolled all the way to the financial district in lower manhattan so it is doable if you dont mind walking and that is the best way to explore the city anyway. if you want to take the subway the houston station is just outside the hotel. the lobby is modern and abstract. check-in staff were courteous. the room had a somewhat modern design and was clean. keep your giant suitcases at home though. there is no room for giant suitcases in ny hotels! we would definitely stay again with no hesitation.',happy
id41983,' thank you wes and staff for making our meeting perfect. your hotel is amazing. nice and clean. every staff member i encountered said hello with a smile on their face. you have a wonderful team.',happy
id41984,' we arrived for a four night stay during the fourth of july holiday week in ----. we were quite pleased with the attractiveness and cleanliness of the hotel. the front desk and bell staff were very friendly and attentive to our needs. we were a little disappointed with the concierge staff never received a smile or greeting when he was seated alone at his desk as we passed by. the room was very nice and had a very comfortable king bed with - comfy pillows. the bathroom had great soap-shampoo amenities and look forward to buying them for my home. the restaurant was the most disappointing experience. during hour we ordered a couple drinks and was served a cosmopolitan in a chipped leaking glass. the server didnt notice it and quickly left as he set the drinks down. we had to go search for him to let him know about the broken glass. the service was very slow and there was no reason for it either. nobody was dining in the restaurant and there were - waiters who were handling about - tables. on our second adventure to the restaurant-bar we were acnowledged when entering but were completely ignored when we were seated. after - minutes we got up and left and went outside the hotel for our dinner. housekeeping did a good job for the most part. however we didnt receive any service on our last night and i had to contact the front desk. they sent somebody who did a haphazard job of restocking the towels and soap amenities but didnt clean the room in the same style that we had experienced the previous three nights. hotel has a convenient location in downtown seattle and is just steps away from world class shopping and dining.',happy
id41985,' good localization in soho! staff was really caring and helpfull in a lot of ways. room was perfect and the bed incredibly comfortable. complimentary continental breakfast is ok and if you want some different choices there are plenty nearby the hotel! i would stay at nolitan again!!!!',happy
id41986,' stayed here for four days and really enjoyed the hotel. as a business traveler that like to enjoy fine things this place was a surprise. a bit older but you will not be disappointed.',happy
id41987,' my wife and i attended the fancy food show and we stayed at this hotel for - days. pretty good place to stay. location: hotel is very centrally located. close to everything -- -th avenue shopping center st. patrick is cathedral central park broadway theatres times square. staff: very helpful and accomodating. too bad i didnt get their names to thank them but theyre all nice. cleanliness: rooms are clean and since this is a pretty new hotel the bathrooms and furnishings are pretty new. room size: enough for myself my wife and my daughter. new york is not known for large hotel rooms anyway. extra stuff: breakfast is free and they have scrambled eggs bacon and sausage danish pastry juice & coffeee. very basic but sufficient. i figure im saving $- - day for breakfast. great to have free wi-fi as well. i stayed at the new yorker hotel before and id definitely pick holiday inn express over the new yorker hotel. would recommend it to others. however id probably stay at another hotel next time just for a change.',happy
id41988,' just returned from - days at the plaza. had a courtyard room. was very quiet. the room is amazing! it is decorated in a very french style. gorgeous huge bathrooms with gold sherle wagner fixtures ( most expensive made). every amenity you can imagine pearl bath beads for bathtub great soaps shampoos etc. beautiful linens luxurious towels. electronic touchpad for all services climate control butler etc. three closets in the room for your clothes most closets every seen in a hotel in new york. the room is very large! the hotel is the best location! front desk and concierge were wonderful. if you want a great hotel with magnificent rooms then the plaza is the place to stay. got a great rate at http:--www.newyorkcityluxuryhotels.com will definitely stay there again.',happy
id41989,' this is a rare find that will be overlooked by many when booking a hotel in columbus. the hotel is situated in a good location - near the convention center near the short north near a highway near nationwide and near the arena. the amenities are unmatched - free social hour (kick back) indoor-outdoor pool snacks every night breakfast pets welcomed free long distance (limited) reasonable parking and friendly staff. however the rooms are the best part. spacious great decor updated bathroom large tv is etc the only problems are drury is rewards program isnt as valuable as the other chains the carpets are stained (from osu partiers i guess) and the breakfast is a little low budget. however this is a very nice hotel.',happy
id41990,' this hotel is service can only be described as world class. based on the hotel is reputation we were expecting well trained staff but we could not have imagined how kind and caring they would be or how much they would add to our total experience. i have staying in very nice hotels previously like the four seasons or the ritz carlton but this hotel is in a class all by itself. one in our group recently lost her husband and it was her first trip to new york. once we told the front desk they left little notes in her room with maps and suggestions for places to see. een left her a minature chocolate empire state buiding one day. they had elevator operators who remembered your floor doormen ho knew youe name. it was not the high level of service they provided that impressed us but their ability to relate to everyone in our party weather it was their --th or their -st tie to new york.',happy
id41991,' this hotel is very convenient for lax with a shuttle stopping here but we were shocked to find hotel security in our room just checking sir and maintaining a presence at breakfast in the dining room. the continental eat all was certainly filling but it wasnt really a continental breakfast. plenty of doughnuts pancakes scrambled eggs but it would have been nice to have toast and fresh fruit. everyone very pleasant but this hotel is what it is- a little downmarket and nowhere near la . youll have to hire a car - do not go public transport unless you want to be accosted by every beggar in la and threatened on trains; with one person boasting i only got out of the pen - days ago...nice!',not_happy
id41992,' we stayed - nights on the -th floor at this hotel and were very pleased. cant beat the location. though rooms were small it is a historic ---- building and since we didnt spend much time inside it wasnt a problem. more importantly the room was clean the bed was very comfortable and we had free wifi and national calling. breakfast was typical but the quality of the bagels and pastries was definitely better than what one usually finds at la quinta. if you are looking to enhance the breakfast try paris baguette on the other side of the street. many options to getting to the hotel from the airport but the most economical which takes an hour is to take the airtrain from jfk then subway to penn station and the hotel is about - blocks awaywith a cost of $-.--.',happy
id41993,' we stayed twice at this hotel. once during the summer and the last time in may. the last time we ended up moving - times because the airco wasnt working properly. they tried to fix it but were unable to. even in the -rd room it was muggy. beds are great porch area dirty and very small. waterpark is great for the kids. what we did miss comparing it to other hilton hotels we stayed at: free internet (no where to be found) free water bottles to keep us hydrated possibility to to a breakfast buffet. great that the fridge is now usable to keep yor own food & beverages in. before you had to pay extra for the fridge and microwave. on mother is day the waterpark was very crowded with visitors there was no room for the regular hotel guests which i dont think is the correct way. not sure if id like to stay here again am looking into other resorts in the phoenix area.',not_happy
id41994,' we stayed at this hotel for a weekend (june ---) with my husband and --yr-old daughter. it was a great stay! we took advantage of the complementary breakfast (offered with our amex rewards points that we used to book the hotel) walked easily to all the surrounding sites (times square empire state building -- we could see it from our windows just as i had requested!) and the staff were prompt and courteous. definitely recommend this!',happy
id41995,' if staying in washington d.c. this is a great choice. clean charming friendly etc... close to user-friendly transit nice revamped area of town. super lounge-bar-restaurant (with a wonderful friendly bartender!!!) highly recommend this place!!!',happy
id41996,' we just got home from two nights over labor day weekend to sight see in dc with my wife and -year old daughter. we picked the w for the location and that it was pet friendly .... the location has to be the best in dc for sight seeing - you can see the white house from the rooftop bar - which has the best views of the entire city. you are two blocks from the mall and midway from the lincoln memorial and the capital. location - perfect. the decor is coolified old charm - the leave the best of the building architecture and spruce it up with great lighting and furniture. i have two massive complaints about the place though. first it looked like a high school party was held there the night before - at all times. the lobby had cups and glasses on every table for hours and the hallways on our floor were lined with room service dishes at all times. sloppy and not the image you want to have of where youre staying when you end up with a $--- tab for two nights. my second issue is the hotel pretending that the are pet friendly on their website. this info was on the site and i didnt see i when i booked so i take full responsibility - but the charge was $-- per day for my dog and a $--- cleaning fee - so the pet friendly hotel charged me what they would have charged someone they caught smoking in the room for the weekend - so why not call it smoking friendly... to me is is just very disengenuous to charge that much but promote it as a pet friendly hotel. they should focus more on cleaning up their own messes all over the lobby and the hallways. if this was my property a leadership change would be in order - attention to detail is a culture this place is missing.',not_happy
id41997,' this place is exceptional. i was initially booked into their central loop hotel. when i arrived they said they are having an issue with the hot water and dont know when it will be resolved. so they offered me a cab to this place and a significantly upgraded room for free if i wanted it. the room was perfect - mini kitchen big desk flat screen tv lightning fast wifi free printing decent heating great bathroom with amenities and a view over the water and bridges to chicago is awesome city skyline! definitely the best $-- room i have found anywhere in the usa.',happy
id41998,' we stayed one night in this hotel but when we can choose again we will spend some extra dollars somewhere else. the people look tired of helping their customers. when we received the keys of our room we needed to return them directly because there was water coming in the room from the roof. the second room looked better but the door was difficult to lock. with some force we made it. we payed $---- dollar for one night but youd better check other hotels in the area.',not_happy
id41999,' it was a birthday trip for someone and - of us decided to go to austin and celebrate. we choose this hotel because of prior reviews and affordability. we booked - rooms for - nights each thru hotels.com. we even told the hotels.com agent to make a note that we would be arriving around - am saturday morning. they noted that in our reservation. when we arrived at the hotel at -:-- am saturday morning they said that they counted us as no shows and and said that our rooms are still available and that they would fix it in the morning and gave us our keys. well - of the rooms was occupied so we went downstairs to get another key. the front desk agent was trying to figure out which rooms were available and which are occupied. he gave us a key to another room which turned out to be occupied. and another. so we have gone to - different rooms that showed available in the front desk system but not actually available. finnaly he asked us if - of us would go into the - room that we knew was available and wait for him to figure it out. at this point it was already - am. i called hotels.com and had them transfer our reservation to another hotel but that wasnt available till noon on saturday. so - of us had to sleep in - room that had a total of - bed. we took turns on who would sleep and who would be awake. completely dissatisfied with this property.',not_happy
id42000,' i love the kimpton boutique hotels and had to try ink-- when i found myself traveling to new york for a business conference at the javits center. the location was great for us. close to the javits and easy enough to get around to other parts of manhatten. ink-- has a very sleek element of design which both my husband and i appreciate. the room was comfortable well appointed the shower was amazing and we both found the bed luxurious. the robes were a nice touch. i found the staff i encountered were very accomodating. the front desk allowed us to check in at -am on the day of arrival which was great considering we had just arrived on a red-eye flight from san francisco. we also were granted a late check out. we were there on first night the restaurant print was open. service was good as well as the food. a few bugs for them to work out but a nice dining experience over-all.',happy
id42001,' speedy check in and very very friendly and helpful staff. room smelled a bit musty and we had trouble with the toilet flushing and making noises during the night but the room was clean. the shower was also very small for a tall person. walls must be thin because we heard all noises in the hallway when anyone walked by however the airport noise was only occassionally loud. we did not think the bed was comfortable given how it is promoted. free breakfast buffet was much better than expected (given that it was free) and the service was fast and friendly. we were in the area for an event in the harbor (easy to get to from this hotel) but next time we would probably stay in the nearby hotel area rather than at the airport.',not_happy
id42002,' to start out i had to sit on hold for -- minutes just to get to a reservations agent by the time i got through to an agent they seemed very rushed and not happy at all. i made the comment that the hold was very long for a hotel that should be specializing in hospitality and guest service and the agent so rudely said we are short staffed and take reservations for - hotels and all the dining outlets. i was so shocked by this response and could not believe i didn’t get an apology or anything i asked to speak with a manager and surprisingly she said she was the manager! i thought maybe it was just a bad day and that it was just one employee so i still wanted to stay to experience what everyone else raves about. when i got to the hotel everyone seemed rude irritable and not really willing to be there or help guest is. on to the room it was tiny my closet at home would have been more satisfying my sheets were dirty the walls are paper thin i heard my neighbors on all sides of me having normal conversations not even yelling just talking. after my second night of no sleep negative attitudes from all the employees i decided to check out early and go stay at the four seasons. the four seasons was so welcoming they apologized for the brown palaces lack of hospitality when no one at the brown palace would take responsibility and treat a paying guest the way they should. later in the evening i had a fruit and bottle of champagne delivered by the manager of four seasons with a letter wishing me a great stay and if i have any issues to contact them directly and offered me to stay there half off my next trip to denver so i can be treated the right way and not have a bad impression of the city. i will definitely be staying again at four seasons and will never again think about the brown palace.',not_happy
id42003,' i i arrived at hotel early at --:--pm. i had to wait a few moments to have a clerk help. i asked to check in early she said no after letting the person in front of me check in. i had to wait until - pm to check in. even then she said they may not have a room ready.',not_happy
id42004,' we stayed at this hotel for - nights and it’s one of the worst places i ever stayed at. we are not picky and we travel often staying at - star hotels. this hotel does not deserve a - start rating. the location was closed to the airport which is good. the lobby was nice and small. this ends the pros of the hotel. the garage is not connected to the hotel. we had to walk to the next block to the garage. parking is $---day. once we step out of the elevator and into our room ---- it was very old and worn. the tv was old and the volume was reset to very loud every time it was turned on. the carpet was old with stain. the counter in the bathroom was old tile and the bathroom floor was also very old old bathtub. the water pressure was weak. we couldn’t wait to leave the room every day. we prepaid the room and we couldn’t cancel it. otherwise we would go somewhere else. there are many quality hotels nearby. the saving grace is we got this hotel through priceline and didn’t pay retail price. this hotel is only worth $---night and one star rating. i would not pay the $----night which is price on the hotel website. i do not recommend this hotel.',not_happy
id42005,' surprised by excellence of this hotel; welcoming staff nice atmosphere (good music everywhere) lovely design and heavenly beds. weve booked the hotel directly and did get a good deal for a hotel of this category. location was good because of many metro-connections nice area with many locations for breakfast (pain quotidien etc). we were very to have been staying in this upmarket area instead of times square and other midtown locations',happy
id42006,' we were met in the at the drive through entrance by a kind and helpful bellman that took our bags. once inside at the front desk we were helped by kelly martin who was absolutely amazing with our kids and even sent up a card with goodies later that evening. by far best stay in nyc in the last five years.',happy
id42007,' i loved this hotel. the room was small but unless you want to spend over --- a night that is typical new york especially when the buildings are so old. cleanliness was immaculate staff was exceptionally friendly. water pressure and abundance of hot water was fantastic. continental breakfast was just perfect to get the day started. what i really loved the most was the location. - block from the empire state building - block from access to the subway - block from the largest macy is in the world... anything you need is within a short walk. i cannot wait to come back i will definitely stay here again.',happy
id42008,' my husband & i have lived in the columbus area for several years and really didnt notice this hotel! we booked a room because friends also attending the same office party were staying here. i didnt do any research the price was good so i just booked online. we were really pleased when we saw the room! the bed was comfortable and there were a lot of nice features to mention including the flat screens fridge and large sitting area. everything in the hotel was very well-maintained. the breakfast looked and smelled really good but we didnt have time to eat. after speaking to family & friends we hear that they have had similar experiences with other embassy suites. if we get the opportunity while traveling we will stay at another!',happy
id42009,' smooth arrival and the staff was wonderful; from the door man to the waiter in the dining hall. i checked in at noon and the room wasnt ready so they took my bags while i explored the city and waited for my boyfriend to join me. please know your square footage when booking a hotel room otherise do not complain when you check in at the hudson after booking a basic queen bed room. it is nyc and space is limited. and by the way the hudson does a very good job with space management. yes the tv is high up but are you staying to watch tv in your hotel room all day? i sure hope not. if you are in the city for a business meeting or for business reasons do not stay here. if you are pay extra for a bigger room and a high floor. we saw every age group at the hotel throughout the weekend. we read reviews and check out websites before booking. another tip would be to book with the hotel directly. anyone i have ever spoken to in reservations or at the hudson has been very sweet. we would like to stay there labor day weekend but the room type we are interested in is not available. that says a lot :) it must be popular! i totally recommed this hotel.',happy
id42010,' my husband and i needed a place to stay in san francisco before competing in the alcatraz triathlon. it was a very busy weekend and we were lucky to get a room for any price. although only rated a - star hotel and being over $--- a night we werent expecting much. when we arrived the exterior of the hotel made us believe we had made a huge mistake however the interior was outstanding. extremely clean very quiet (given its prime location on lombard street) excellent hot water and pressure the bathrooms were very clean and modern. the customer service was outstanding. we had to check out at - am to make the race start and was allowed to leave our car in the parking lot of the hotel for free until we finished. when we got back from the race (--.-- pm) we noticed that the cleaners had not yet cleaned our room. we asked the desk clerk if we could have a quick shower in the room and he allowed us even though we had fully checked out over - hours earlier. the cleaning staff even gave us clean towels for our midday shower. the only point for travellers to be aware of is that the hotel does not have an elevator to get to the third floor. this isnt an issue providing you can handle the stairs. if you want a ground floor room you will need to check in early. we checked in at -.-- at night and every other room already had guests.',happy
id42011,' this is the second time we have stayed at park -- and it is a fantastic hotel. great location (we like to get away from the hustle and bustle of manhattan) and super close to a subway stop. the restaurants around the hotel are fantastic as well. the room is small but who cares - i didnt go to nyc to hang out in a hotel room. we had our own bathroom which makes the stay even nicer. the front desk people are nice and helpful the door guys are cheerful and go out of their way to make the stay enjoyable. we will be coming back for sure - and although i have heard that the elevator is slow - we have the fortunate advantage of staying on the first floor.',happy
id42012,' this was our second time at the one washington circle hotel . we chose this hotel because of its location & because it is so close to the gwu campus and the dorm where our child lives. the staff of this hotel is very helpful and friendly!!! they even drove us over to the dorm with their big suv at move-in day. the rooms are very spacious. we were in room --- and it has a kingsize bedroom a huge walk-in closet a living room with a pull out sofa (queen size) a seperate area in the living room with a dining room table and a seperate little kitchen. the bathroom is the only thing that is small but it was ok. i can recommend this hotel very much.',happy
id42013,' the bliss products alone at the w make me very . the room was nice but had a damp smell each time you entered. i think the a-c is set to motion activated. the bed was super comfy and the technology was a nice touch.',happy
id42014,' my husband and i have been going to arizona resorts for the last fifteen years. we have been staying at royal palms for the last five summers. this resort always exceeds our expectations. there is no other place to stay! perfection! look forward every summer to being at royal palms. always so sad to leave!!',happy
id42015,' my wife - yr -yr stayed at rancho bernado and it was an amazing vacation. the hotel is large with plenty to see hiking around the property which we did each day. the staff is very helpful and go out is their way to be helpful i lost y wallet and they drove it to me from rancho to point loma (offered cash for the delivery but they refused). last but not least for families was the kids rule program!!!! incredibble family pool lots of kids good energy and adults lounging tons of activities for the kids including a giant slip and slide and movie night at the poo which is like a mini drive in. it is easily one of the best kid friendly hotels on the planet. even the food at the veranda was soo good we ate there both nights. simply an amazing time at an amazing hotel!!!! thanks rancho we willbe back the kahlows ps- i used to work for marriott in a former life so i know the little things about hotels... and this one is simply nothing shy of an incredible value and great staff ( even the valet and bellman were overly friendly and helpful)',happy
id42016,' a perfect central position. i have a thing about hotel staff and the level of service offered the staff at xv beacon were -*. i wouldnt look at other hotels the next time i am in boston. fantastic bedrooms and style.',happy
id42017,' we stayed in november for a family vacation. this is a great hotel in a nice location. it isnt fancy and shows some wear but is otherwise very clean and tastefully decorated. the shelter island location is ideal for views of the bay and marinas and there is a nice park across the street that runs along the bayfront which is great for taking a morning walk-jog or just to watch the fishermen on the pier. plenty of restaurants nearby too. the rooms were clean and fairly spacious. the free breakfast buffet was very good. basic breakfast fare but a lot of variety and always something different every day. we would definitely stay here again.',happy
id42018,' we arrived at the brookshire suites on a thursday afternoon and had to wait just under -- minutes to check in which was trying on our patience after a trip that involved waiting at the airport in the airplane at the car rental place...there was - person working the desk and she was not about it. and while i dont blame her for being annoyed or exasperated with her situation it is not the customer is fault. a smile or friendly greeting really would have gone a long way and would have allowed us to empathize with her but she was stone cold. no apology for the wait or thank you for waiting she barely looked us in the eye. our other experience with service was ok. the valet was nice still a little slow but nice and that helped somewhat. the hotel itself is nice. the hallways are dated and have some ridiculous carpeting that looks like a bad design from the new kids on the block era but the rooms were nice. the bed was awesomely comfortable the bathroom was nice and clean and spacious the room was outfitted with mini fridge and microwave which i thought was a nice touch especially since there are - convenience stores within a block of the hotel plus all the restaurants around there. you could actually bring back a doggie bag which helps you not be wasteful with the huge portions restaurants serve. location is great - right in the inner harbor area with lots of restaurants and places to walk to. the price was great as well baltimore is cheap (inexpensive) and kinda fun. one note - if youre driving the traffic in the blocks surrounding the hotel is really busy and congested. the hotel has valet parking which is maybe a little less than what the neighboring garage charges. there is no free parking so just be informed about that. we also did not hear any street noise in our room. a definite plus. unwelcoming start aside i definitely recommend the hotel. everything else about it was just fine. but a tip for the staff - a smile for weary travelers would go a long way.',happy
id42019,' this hotel was not the newest but for its age is very well kept. particularly good breakfast for a free one. good service. well located for hollywood.',happy
id42020,' the entire staff of the renaissance charlotte are a great group of folks. i travel to charlotte a few times a year and now always stay at this location. kind of a home away from home when the restaurant staff remembers you by name. kris and emma are wonderful and make my time in charlotte a bit more like home. great job!',happy
id42021,' this review is a bit late but i stayed there a year ago with one of my girlfriends for my -rd trip to nyc in - months. we booked via a blind hotel booking so when we found out our hotel was yotel i was quite intrigued... we arrived to the hotel and were greeted by this giant robotic arm ready to take our luggage for storage. luckily we were able to check in early so we didnt need the service although it was quite a sight. we got to the room and were surprised at the size - it was tiny! this was my first trip with this particular friend so i was a little worried since the bathroom was only separated from the bed-living area by a sliding glass door and a curtain. but i am not a shy person and neither was she so we got by swimmingly. warning to those who are shy: if you are traveling with someone you are not comfortable with sharing such tight quarters with find another hotel. this hotel is fun modern and new but the rooms (or pods as they call them) are cozy . the bed was comfy there was enough space for two girls (who love shopping) and their luggage-shopping bags and the modern feel of the room was fantastic! the view from the room was beautiful and i got to see some lovely sunrises-sunsets. we partied one night in the hotel restaurant-bar before hitting the town. the food and drinks were fun and the service wasnt bad! again very modern and young so for those of you looking for a traditional hotel type place to stay in ny you may not enjoy yotel is atmosphere. the staff was friendly and helpful for the most part however the people working the lobby seemed to be more preoccupied with their own conversation than helping the guests checking in and out. not a reflection of the overall experience but quite annoying. the location was fantastic. being a somewhat seasoned nyc traveler i knew where i was going once we left the hotel but if you are unsure maps are available and it is in close proximity to fantastic ny neighbourhoods-attractions-services (i.e. times square hell is kitchen subways etc.) there was a riteaid right across the street so any last minute needs (aka hairspray) was close by. overall i would recommend this hotel. again if you are traveling with someone you are not comfortable with maybe you should look for a new hotel or make sure you book one of their bigger rooms. other than that enjoy! this hotel is great and clean from my experience so book away!',happy
id42022,' first trip to new york. staff were all friendly & helpful. the location was great just off times square so not too busy-noisy but easy walk to times square & theatres. the beds were comfy and the air conditioning was wonderful keeping the rooms cool after a hot day of sightseeing. rooms were a good size we had room to move around & hold both our suitcases. one of the few hotels that had - queen beds in one room. for being in a big city the rooms were fairly quiet (--th floor). no bedbugs. good rooms great location fantastic staff.',happy
id42023,' im a little late in getting this posted but wanted to write anyway. this hotel is probably your standard westin. staff was friendly and helpful. room was good with flat screen tv. we had a problem with the shower head but it was fixed promptly. hotel is very conveniently located close to times square. the subway is a really close walk to-from the hotel even if you have luggage. you dont need a taxi to get there. save your money. we got there early and our room wasnt ready yet but they called us to let us know when it was ready. i would definitely return without hesitation.',happy
id42024,' we stayed here for ga-fl weekend and we really enjoyed our expericence. the rooms were very clean and elegant! we were very impressed. we plan to stay there every year during that weekend from now on. great place to stay!!',happy
id42025,' our first time in s.f. and was great to be so centrally located to everything we wanted...decor a bit dated and the service ok without being fantastic. internet service was patchy id hate to be using it for work purposes as it would be frustrating. the biggest let down was our room location right next to an alley (which it seems runs the length of one side of the complex) and every -- mins or so a very noisy air compressor would start up run for about a minute and then stop...it did this all day and night..not great for trying to get kids to sleep. additionally it sounded like this alley is used by people all through the night as a short cut to and from somewhere so you sometimes hear people after theyve had a few drinks laughing and just being noisy...again not great for trying to get a good night is sleep.',not_happy
id42026,' we stayed there over thanksgiving along with a couple of other relatives. everyone had an excellent experience. the hotel was right off the highway and the room provided a very comfortable spot for a rest break before heading over to my brother-in-law is for thanksgiving dinner. we stayed two nights and the staff was courteous throughout. i ordered room service for one lunch and when i found the meal too spicy they readily replaced it without any hassles. the hotel is situated adjacent to a shopping center which included a starbuck is. a very good value.',happy
id42027,' my wife and i visited chicago for the first time this past week. we cant say enough good things about our experience in chicago...the people were just great so friendly...people actually stopped to ask us if we needed help finding anything and similar experiences throughout our stay. this was also the case with the courtyard marriot near micacle mile on st. claire. the staff was just so friendly extremely helpful and most accommodating. my wife and i are from upstate new york...weve been to nyc a few times and a fair amount of other locations but we have to say that chicago possibly the best city in terms of the people the architecture the places the food the history. our room was on the --th floor with a few of the chicago skyline could not see lake michigan from our room - but no matter the view was still high rise rich. the bed was really confortable... we like to get a work out in the morning and we found the excerise room to be just what we needed. we did not try the hotel restaurant...as there were just so many placed in chicago that we wanted to try...but we will say that room service was wonderful. my wife ordered oatmeal with fruit and raved about it i ordered and egg bacon and cheese on an english muffing and it tasted far beyond anything you get in the fast food places...and to my surprise there were two of them there! which i enjoyed! not sure if that was a mistake or not. if you need a cab the staff is right there to summon one and we got really nice cadilac escalades..big shiny black and spacious and we just felt safe and special in these...and the rates did not seem crazy hit...we spent like $-- to go to the other side of town.. well worth it. one incredible thing we noticed as we had our window cracked open a pinch was this mourthwatering caramel flavor wafting around our area...there is this wonderful popcorn shop not just any shot and shoot me for forgetting the name but they have many flavors of popcorn and there is always a line of people to get int though it moves fast...we were recommended to try the chicago mix whichi is two kinds of popcorn mixed together cheese and warm carmel and buttery and absolutely to die for! well so what a great time - we would do it all again and make the courtyard marriout our place to call home while in chicago. :)',happy
id42028,' our room was very comfortable and very clean. the climate control worked perfectly. amazing views from all areas of the hotel. we were attending a show in the theatre district and the hotel was very convenient to the theatre restaurants and attractions all an easy walk from the hotel. the staff was very helpful in booking our show tickets and guiding us to a good place to eat. the breakfast buffet was amazing - loads of great food and very attentive staff. the hotel staff provided great service. the hotel is in the beginning stages of renovations which will only make it nicer than it already is.',happy
id42029,' queen beds were very comfortable - dual queens worked well with - teenagers. beautiful corner room with a great view - more than i expected. reasonable price. very gracious service from everyone - doorman courtesy car concierge front desk bellman housekeeping. great location near union square. nice fitness center with new equipment',happy
id42030,' weve stayed for four days in this hotel. in the entrance seems to be a very beaultiful place. the location is awesome a -- min walk from the fisherman is warf. the room is not big the bed was a little too soft for my taste the television was nice. but the sink in the bathroom is very tiny. difficult to understand why so tiny since whoever travels have at least -- bathroom itens it need to store. the breakfast is the lowest point. although included in the amount payed daily the waiter tells you you can choose one drink or coffe or water or juice. pretty cheap for a u$ --- a day hotel. the pool is nice but in the middle of the rooms that faces inside the hotel.the entrances are directly from the street so it is a little weird to walk in without passing through the lobby. expensive parking like the rest of sanfran. u$ -- for a day.',not_happy
id42031,' we spent five nights at the hilton at the end of may ---- staying in a deluxe room on the --nd floor in a room which according to the receptionist had recently been refurbished. it was very clean and comfortable with very soft beds two chairs a flat screen tv and safe. couldnt fault it. location was great - we could walk to a number of the sites and rarely used the subway or taxis. we had no problems waiting for the lift and didn;t eat breakfast in the hotel so cannot add to the comments made by others. we had a meal one evening in the etrusca restaurant - pricey but very nice. service was relatively quick. we needed a taxi to the airport about - pm on the friday. in the morning i asked about this and was told just to turn up at - pm. however when we did this we found there was quite a queue and had to wait for about -- minutes. you do have to pay to leave luggage but if they are not full you can get a late check out for no extra cost. overall the hotel was very good and we would stay again.',happy
id42032,' i want to begin by saying that the iroquois reception and reservation staff are superb. it was their friendly telephone manner that determined our selection of the hotel. as well we were truly grateful for the bottle of wine and chocolates they gave us in celebration of our -- year anniversary. we also believe that the amazing room we had was because of the staff wanting us to have a memorable occasion. the sleeping room and bathroom were luxurious. however the shorten queen size bed felt a bit odd as your feet and legs hang over the end. there is no readily available ice or ice bucket. as well if you touch anything in the bar fridge the item is price is automatically added to your bill. so if you are thinking of having a chilled glass of wine you need to involve housekeeping or make sure that you tell the front desk to deduct any moved items from your bill. if you are wanting a cup of coffee in the morning to warm you feet that may have been exposed to the night air you will need to call room service or go down to the front lobby since there are no coffee makers in the rooms. having no readily available ice or coffee is not a big deal. and as for a shorten bed the amazing pillows and sheets make up for any discomfort. what reduces our rating of this hotel is the lousy housekeeping. dirty glasses were not removed and cleaning was minimal. as for complaining about this lack of service we should have talked to the front desk since contacted housekeeping staff made no apology for their lack of effort. so our recommendation for this hotel is excellent if you get a good rate. we have two other more generic travel complaints. we cant stand bell boys. if we were able to carry our luggage half around the global why do hotels think it is imperative to pay someone to take our luggage via elevator --- feet? if we need help we will ask for it. i would rather just give $- dollars to a bell boy just to leave us alone. our next beef is with us airways who cancelled our flight -.- hours before departure without any compensation or assistance in finding alternative arrangements. many of the -- stranded passengers spent the night in the laguardia airport waiting for the next available flight. next time we’ll take blue.',not_happy
id42033,' as of lately im getting used to the mediocrity that has become the doubletree hotel brand. my wife and i stayed at this hotel for a saturday evening while visiting my brother. we selected this hotel because it was convenient to his place of residence. aside from being close to his place it wasnt exceptionally convenient to local attractions or restaurants and they did not offer a shuttle for the local area. when we came to check in we had to do a couple rounds in the car around the hotel because the valet area was backed up with cars and they only had one valet bellhop working. when we got out of our car we waited to check in. the guests in line in front of us had a reservation but the one person that was conducting check-ins (on saturday at ---pm) could not find their reservation. the gentleman behind me and i waited for -- minutes until the front desk receptionist could rectify the situation and figure it out with her boss or the doubletree headquarters. it became our turn to check in and the front desk receptionist informed us that they did not have any clean rooms available. this baffled us that at ---pm on saturday that they wouldnt have any rooms. she talked to the head of housekeeping and was told that a room had just been cleaned. we were given the keys to the room and when we walked in the room had not been cleaned and was still dirty. so we went back downstairs and told her that the room was dirty. my wife and i were given a different room that ended up being clean. the whole check-in process took just over -- minutes. to her credit we were given free breakfast in bed for the whole ordeal but i find their lack of organization and shortage of staff to be unacceptable for anything beyond a motel -. the room was large but old. a number of the fixtures and furniture were showing their age. the bed was comfortable and the bathroom was in good working order although small. at night the room was fairly quiet although we were in a room by the elevator. breakfast in the morning came a few minutes early and was very tasty. although we would never fathom spending the kind of money they were asking for the breakfast in bed feature. check-out was significantly smoother than check-in. the valet got our car in an expedited manner but the idea of spending $-- for valet +tip (--% of the cost of a room) was baffling. we paid $--.---night for the room itself with the aaa rate. overall i would not recommend this hotel in the future. it served our purpose but i dont see what family or couple finding this hotel ideal for their d.c. area needs.',not_happy
id42034,' my - year old daughter wanted to experience room service as she had heard about it on tv and in a movie. so on her -th birthday i took her and two of her - year old girlfriends to this hotel for a night of room service a movie and some swimming. the girls and i had a blast. the hotel was beautiful quiet and comfortable. the staff were so kind to the three little girls as they checked in and ordered room service (with a little help). the pool was beautiful and the lounge chairs and towels were always plentiful. the emerald artwork while on the many escalators and while traveling in the glass elevators was a delight to look at. the girls and i did not want to leave. i even received compliments from the mothers when i brought the girls home about how great the girls smelled (from the bath products they had used from the hotel). it was a perfect trip and we plan to make it a birthday tradition as do the other little girls. i highly recommend this hotel and would not have changed a thing.',happy
id42035,' we reserved - rooms to have a family holiday get together and the hotel could not have been nicer or more helpful. the rooms have been recently redone as the hotel changed from being the adam is mark to wyndham. everything was clean and comfortable including the mattress. i rarely sleep in hotels but i got great sleep for the two nights we were there.',happy
id42036,' first off they do not even greet you when you walk in the door they are too busy with their head stuck into the computer. the lobby is in bad condition and needs cleaning and decor. they need an overhaul in staff. the guy working the.front desk is one of the rudest people i have meet. there is only one good thing i could say and that is that theac was cold!! i read other reviews and thought it would be ok but think again. the pool was green and we were insured it was ok and then the next day it was closed. no apology just a head shake. i will definitely speak with the management and corporate if possible. cheap...yea...but at what expense?',not_happy
id42037,' was very pleased to be able to stay here on my first trip to new york. although undergoing major renovations the staff were unbelievably helpful - going out of their way to ensure you knew which lift to get in and direction to take. the rooms were bright and very clean as was the bathroom. the location was brilliant for tours shows and of course shopping. would definitely stay there again!',happy
id42038,' i stayed at this hotel for one night before running the philly half marathon in november. we booked this hotel because my boyfriend is a hilton gold member and we were able to use points and it was the closest available hotel to the race start. the staff went beyond themselves to accommodate us. before we arrived we called in a request for a room with a microwave so we could heat up some oatmeal early in the morning before the race. when we checked in the front desk confirmed our request for a microwave and had actually put one in the room just for us at no extra charge! when we returned from the race the next morning it was about --:-- am and checkout was scheduled for --:--. we asked the front desk staff if we could have an extra hour to rest and clean up before heading back home and the response was of course no problem well see you at noon! . very accommodating again at no charge. when we arrived we needed to get to the convention center to pick up our race packets and we didnt want to drive because it was rush hour traffic. the concierge pointed us in the direction of the underground train and gave us directions prices and a map. very helpful. i also loved the bed in our room the room was on the smaller side but the bed was so comfortable! i got a great night is sleep and was ready to run early in the morning!',happy
id42039,' all of the other reviews of this hotel are ---% correct!!!! this place lies! it has named itself the downtown riverwalk.....yet it is on the total outskirts of downtown and nowhere near the riverwalk. how can a hotel get away with that. they trapped me into a no refund policy that wasnt told to me on their site but showed up on my print out of the receipt once it was confirmed. then we tried to cancel once we got there and saw the nasty area that the hotel is located in. they gave me no choice but to call corporate twice after the counter clerk was rude and the manager hung up on me. he actually offered me --% of one night which equated to $- if i would call corporate and recant my complaint. i laughed and told him that i would call and complain a second time for the weasel-like way he is running his business. - days later corporate is only offering me a $-- voucher to be used in --- days. i told them that wasnt good enough because i wouldnt stay in their hotels again....so reluctantly they changed it to a check. dont stay here!!!!!',not_happy
id42040,' just returned from - days with my son is ---th grade class at the sir francis drake hotel. it is in a great location for walking to union square the metreon chinatown and the really nice mall opposite powell cablecar-muni train-bart station. the staff is helpful and one evening there was even complimentary wine-nuts in the lobby around - pm. the view bar on the top floor was filled with really nicely dressed really young people and there was -- is disco music playing! we went in for one drink $-- and a $- cover charge on a thursday night! as with all old hotels the rooms are pretty small as are the bathrooms but the carpet was new the bed nice and the linens were very good. nice puffy duvets; no plastic blankets. you could not open the windows though. the ice machine on my floor did not work so i had to call the desk every time i wanted ice. the heating-cooling system was a little quirky but maybe that was because i did not know how to work it! my phone a cordless kept losing it is charge so one evening i had to call the desk for my ice on my cell! someone came right up and fixed it though. also my mini bar fridge never really got cold. the room was booked through our school;i gave them a check for over $--- for - nights i assume they got a group rate. so i think it is a pretty average deal for the money. all in all i would recommend staying there even though i wish there was a little market nearby. it is close to transportation and the staff is very friendly.',happy
id42041,' i frequently stay at the westin copley flirting with the new w and the four seasons. usually though i default back to the westin since the rooms are a bit bigger the starbucks is literally right next to the lobby and the terrific equinox gym is across the street. while it is my default i neither look forward to my stays there nor dread them like i do some spg hotels (like w new york). last night the westin copley amazed me and converted me from frequent guest to loyalist. in a rush back from a dinner meeting carrying a stack of papers and talking on a conference call i jumped out of a taxi and left my wallet on the seat. having no idea which taxi company it was without a receipt and late at night i asked the valet if he had any idea of the name of the taxi company. rather then shrugging he said let me go check the cameras and see if we can find the taxi number. after a hour sarim son is security team and the valet person tracked down the taxi numbber and phone number of the taxi company. miraculously we were able to reach the taxi driver who found the wallet and returned it to the hotel. these extraordinary effort and resourcefulness made the next two days and - flights far easier -- with id and credit cards -- and made me tremendously appreciative for the willingness kindness and intelligence of the westin staff to go out of their way to help distracted guest. the westin copley even remembered to slip a wsj under my door as i requested before i left today. this is a wonderful team who have convinced me that this is the best place to stay in boston. thank you!',happy
id42042,' -good deal. stayed three nights for $---night (priceline). atypical (for la) euro-style hotel in a great neighborhood. attentive staff a plus. be sure to try the tuk tuk thai restaurant just two blocks away. lovely residential area perfect for a stroll on',happy
id42043,' the was one of the worst hotel experiences of my life. the moment my wife and walked in i knew there was trouble. the carpet was filthy and had an odor in the lobby. we switched our first room because of the odor and the next room we got had gum stains in the carpet not to mention stains on the bed spread. simply horrible!',not_happy
id42044,' i organised a trip of -- adults (aged between -- - --) from the uk & we stayed at the belvedere in november --. everything was excellent no bad rooms no bad service staff great hotel very clean. first impression was that we were out of the bustle as it was in such a quiet road but two blocks away - times sq... it is in a great location and would stay again. it was a comfortable hotel. breakfast in the hotel was $-- but inc tax & drinks and was all you can eat so worth it. what i liked was that there was plenty of seating in the lobby for meeting friends. the rooms were over sized and the kitchenettes came in really handy. considering we had -- rooms - and none of us had a bad experience i would recommend this hotel to all. none of us had problem with sirens or noise from lifts (and i was next to the lift) as others have. yes the lifts can be slow at peak times but was not a problem - there are always the stairs.',happy
id42045,' the staff are great as is the location. -- w. --th as everything is close by and or accessible. the dumpster trucks dont run on the weekends but you can hear them during the week -am. you can crash here very easily. there is a safe at the front desk so that you can store your personals. there is a market across the street empire state bldg two blocks away broadway a slight walk rockerfeller plaza and so many other places to visit. the room is small but not tiny. it is bigger than a nice comfortable small room at the park--. the americana inn is clean close and affordable and the picture does not do it justice as it is in a good area for me. there is internet here also - free.',not_happy
id42046,' the hotel is close to lax but we didnt notice any noise. the carpet at the foot of one of the beds was soaking wet but we had unpacked before we noticed so just threw towels over it. the room didnt seem very clean: hairs inside the pillow cases icky plastic shower curtain etc though you would probably find this sort of thing at many hotels. i felt like wearing shoes the whole time. ive stayed at the westin lax where the ac vent fell off and the shower was small enough for the curtain to stick to me too so it seems to be slim pickings at lax. both hotels gave the impression of being very high traffic. the front desk people at the radisson were clearly there to process us as soon as possible and get rid of us while at the westin they were very professional.',not_happy
id42047,' stayed here for three nights while in town for a football game. gorgeous decor bulgari toiletries super quiet. the service was outstanding and the staff knowledgeable about the area. also a spa is under construction. the only drawback is that downtown dallas is still a work in progress at night.',happy
id42048,' i stayed here for four nights while on my seventh trip to nyc. ive stayed at the plaza ritz waldorf sheraton times square and the grand hyatt...and this was by far the best hotel experience ive had in this great city. for one it was quiet at night. the room was large clean and comfortable; the beds were superb and i slept very well (better than at home!) the staff were helpful (especially ivan---thanks for all your help!) and friendly. it is a great location and if you like to walk close to many nice attractions. also close to the subway. on one of the nights we experienced a late night fire alarm. sirens announcements over the loud speaker a bit of fear but we did not have to evacuate. the restaurant across the street has excellent coffee and nice waiters. this is the second time ive experienced a fire alarm in a hotel (the other was in yellowstone park!) im hoping for an -th trip to nyc (and a -th and a --th...) and i will certainly stay here again!',happy
id42049,' we stayed at the four points sheraton bwi for one night. we chose this hotel based upon several things. we are starwood preferred members location and the reviews written here.while the hotel itself is perfect for airport travel the staff was the worst i have dealt with while traveling. good points were the size of the king deluxe room and no airport noise. the bad points were dealing with kevin carnes the general manager and the bartender in the hotel. i have never in my life been treated with such disrespect. i will most likely not be staying here again.',not_happy
id42050,' my husband and i just spent - nights at humphreys and had a wonderful time. we really enjoyed the view from our first floor marina~view junior suite and enjoyed a morning walk every day on the bay walk just across the street. we were there during one concert night and there was a lot of activity but we were able to come and go as we wanted while being able to hear the band as it was playing ~ just a minor inconvience at best. the grounds are beautiful and the room could use a little updating but overall a wonderful lovely stay. the young ladies behind the desk were also very helpful and courteous during the entire time. we will hopefully return one day and bring the kids and their families to enjoy humphreys and san diego as well.',happy
id42051,' i stayed there alone ---- september ----. it was a great stay. the hotel was clean the rooms even though a little old were clean and spacious. the bed was extremely comfortable and you didnt want to get up... you also felt very secure. but hotel is biggest advantage was the location. it was nearby everything: -th avenue moma rockefeller center - metro stations supermarket starbucks restaurants and walking distance to time square and central park. it was my first stay in nyc and intercontinental barclay was the perfect choice...',happy
id42052,' the lobby looks like something you would find in a denver ski lodge. there are a couple of fireplace is large bar and a very nice indoor poor area. my only advice is is you are needing to get to sleep early you do not want a room by the pool. the windows are thin and the sound from the pool comes right into your room. other than that a great place to stay there is a free shuttle to and from the airport. the taxi cost $- incase you want a taxi instead. there is also a free shuttle to a very large mall about -- mins away.',happy
id42053,' great stay.the staff is wonderful. the hotel is beautiful and the price is great. the internet is free and its just a pleasure to stay here. the rooms are big and comfortable.',happy
id42054,' unfortunately got this through priceline as i had heard it has went downhill but that doesnt describe the half of it. *hallways not air conditioned or barely *same with the rooms ac *huge carpet stains all over the hallways and bedroom *two boogers from a previous guest still stuck to the headboard. that is nice look when you first go to lay down. *sheets and comforter stained. overall it looks like they know they are closing and just stopped caring. would stay away from priceline -.- stars till they close down.',not_happy
id42055,' really enjoyed our stay at the mayflower..excellent location friendly helpful check- in staff clean good sized room and nice complimentary continental breakfast which was unexpected but welcome .staff in andaluca restaurant were friendly and attentive to us but could be overheard discussing other guests and customers..not very professional ! overall a memorable stay at an historic hotel with real character and atmosphere.',happy
id42056,' we stayed at the homewood suites in san jose ca for a week while my boyfriend attended meetings at a local corporation. this hotel is wonderful!! it provides a delicious hot breakfast each morning and a hot dinner monday-thursday is also included in the room price in the large lobby dining room. a small business center containing -- restaurants is next to the hotel in case youd like to try something different. each room has high-speed internet hookups which allowed me to continue to work even while away from the office. the wonderful pool is heated and the hotel provided pool toys (rafts balls noodles etc.) and towels for a fun and relaxing afternoon. the staff - each and every person - was quick to please and immediately provide attention to any request. the front desk let us borrow a dvd player to use while we were there and the suites are nicely appointed with a full-sized frig and basic cooking utensils. we were there for - nights and we recommend the homewood suites in san jose to anyone.',happy
id42057,' spent - nights with - rooms for our family of - including a -- and -- year old. complimentary breakfast was convienent although same spread every morning ( breads coffee cake bananas hard boiled eggs ham cheese cereals) but filled us up each morning. rooms were nice- i asked for the bush street side based on other reviews- and the nights were quiet. complimentary dvd rentals with a large list was a nice perk. very friendly staff',happy
id42058,' the room was spacious with a huge bathroom and walk-in shower - all were spotlessly clean. beds were very comfortable. check out the really cool bath robes. the service was excellent from very pleasant staff. continental breakfast was good with yoghurt juice danish pastries and toast and jelly. the hotel has a very good atmosphere which we feel enhanced our very enjoyable stay. on the transfer from dulles international the lady sitting next to us remarked when we stopped outside the hotel i hope my hotel looks as nice. i look forward to going back',happy
id42059,' very nice renovation of carbide and carbon building. rooms are tastefully decorated and the building is well-kept. service however seemed to be hit-or-miss. the doormen were pretty lousy always seemed preoccupied or too busy having fun and carrying on with other employees. also a very very mixed clientele. everything from well-heeled -- year old couples to shady looking young folks.',not_happy
id42060,' we arrived at the donatello after a long trip and were greeted with a wonderful welcome which made us feel instantly comfortable. staff were really friendly and very helpful. the wine and cheese upon arriving was a great addition. the hotel was clean and well furnished and the room was spacious and very comfortable. location-wise it was just a block from union square which made it very easy to access all areas of the city including cable car rides. a brilliant hotel!',happy
id42061,' we have just returned from our - night break in nyc and the affinia dumont was a great choice for our stay. we chose a - bedroom suite and sked to be high up room ---- was a great room. i have stayed in nyc serveral time before and never had a room of this size. beds very comfy pillow selection excellent and the extra space of the living and kitchen made it feel like a home from home. the fridge came in very handy but didnt use many other facilities in there. fixtures and fittings all of a good standard with the exception of the tvs which in this day and age are a little old hat flat screens please. service was excellent from the front of house team and the house keeping team were excellent needed extra hangers there in a couple of mins. what this hotel does really well though is make sure you dont need their help too much be poviding everything you need so you dont have to ask. location was very good just a few blocks from empire states building and a lovely walk up any of the avenues to central park. lots of nice litle cafes and restaurants around just take a little digging. cabs outside arent the most frequent even with the help of the porters just walk to the avenue which is heading your way is much easier. we made our own reservations before heading to nyc and also had the new york pass so didnt need assistance from the conceirge so cant comment. hope you all enjoy your stay here deffinately worth the money. try the blue smoke restaurant not too far away also make the effort and get across to pastis an amazing bistro in the chelsea- grenwhich area on little --st street. if your spending a little more the maze at the london now without mr ramsey but still great for a more formal night out. oh one last thing the only area i would say improvements could be made would be with catering facilities and a bar next door isnt great and this is normally a big plus for a lot of nyc hotels.',happy
id42062,' my stay was great and i will definitely be back! i was there for work ended up needing to stay and extra night needed to use the printer and scanner as well as get some direction as to local business services and the staff was excellent accommodating and very nice. the inn is super comfortable like being at home and not stuck in boring hotel. this trip was for business but i would very much enjoy staying with guy as well - super location spacious rooms perfect for many different travel needs. thanks everyone - you made my stay very easy and enjoyable!',happy
id42063,' if your visiting san francisco this is a great place to stay. close to market street chinatown and union square area not overly touristy like the warf area. we stayed in a one bedroom suit that was clean well maintained and comfortable.. the staff was very friendly and helpful. great value and good location.',happy
id42064,' we took a couple of days to discover this shopping area and make some headway on our holiday list and decided to stay at hotel valencia as it had good reviews and was in the heart of the shopping area. we were able to get a room without a previous reservation although pricey. the guest service people were all pleasant and the room was basically fine - just not luxurious - and for $--- i would have expected some better bedding a fresh flower or at very least some better quality bathroom tissue - as it was truly gas station quality - but otherwise it was modern stark and sufficient. having said that the nearby shopping and dining is terrific and the gardens were delightfully decorated for the holidays which made it very special indeed.',not_happy
id42065,' i recently stayed here for a business meeting and was impressed with the lobby and reception area upon first impression. the front desk staff is friendly and welcoming. the atrium is accompanied by a water feature which resonates throughout the building creating a relaxing environment. there are six elevators three with glass facing the atrium and three interior. i never had to wait long for an elevator as the speed aids in keeping people moving between floors. my room was very nice with plush carpet ambient lighting and area to move freely. the window shades are electronically controlled providing an upscale touch. the working area has plenty of electrical outlets for chargers etc. the bathroom is well lit with backlighting behind the mirror so no harsh lights. i did however have an issue with the plastic shower curtain. one would think that with a major renovation that a simple detail like a fabric shower curtain may have been a nicer touch. the plastic curtain was too long extending into the standing area more of an annoyance. yeah a pet peeve but really hyatt team a plastic shower curtain. one other attention to detail is with the atrium facing elevators. once on the third floor or higher one can see the chrome top that caps the glass elevator car. chrome shows all dirt clean it at least once per day as part of the main routine. i do suggest asking for a room not facing the atrium as the bar is on the second floor. with a large group of people the noise reverberates all the way up to the --th floor where i stayed. the simple solution is joining the festivities. however if you need to get up early for a meeting the noise may interrupt your sleep. the food is very good for hotel food. we had a breakfast buffet each morning of our conference and it was better than most. as well the service was top notch. the restaurant on the second floor offers american fare. another cool thing is that the hotel is located two blocks from daley plaza where the infamous shooting of president kennedy took place. i encourage you to take about two hours and visit the area along with the six-floor tour. be careful of the annoying people that will try to sell you a $-- magazine and recreation of the front page of the paper the next day all centered on conspiracy theories. i am not debating the theories; i am just providing a warning if you don’t want to bothered. one more thing don’t forget to go up to the reunion tower. i will do another review on that. overall the hotel is very nice spacious updated rooms and restaurants with above average food.',happy
id42066,' this hotel was one disappointment after another especially considering it is part of the marriott chain of hotels. i am a seasoned business traveller and have stayed in hotels all over the world. i usually look forward to staying in a marriott chain hotel because of the reliability of quality. this particular hotel was a total diappointment. the hotel is situated at the intersection of a highway (i---) and a major roadway. the indianapolis airport is adjacent to the hotel and guests of the hotel can hear planes all night long in addition to the traffic on the neighboring highway- roadway. the surrounding neighborhood is not nice to say the least which lead to me (a female traveller) not feeling comfortable leaving the hotel after dark. loud souped up cars were going up and down the main road (lyndhurst) all night long. to summarize the negative aspects i experienced during my --day stay at the hotel: no hot water for a shower on morning number - (which also happened to - other co-workers i was travelling with) a very noisy room on night one after which i requested to be moved (after a series of miscommunications with the front desk staff to include giving me a key to a new room in which another guest was already checked in) i was moved to a somewhat quieter room. in the new room the dishwasher was broken as was the latch door lock the shower curtain and the coffee maker (which overflowed during brewing). in addition the hotel rooms are not laid out like typical residence inn is with two separate rooms. rooms at this hotel are not divided and the hotel actually consists of two separate buildings- separated by a parking lot which further aggrevated safety concerns for me personnally. the hot food at breakfast was continuously running out and the property seemed overall to be older and not well maintained. this was a major disappointment for a marriott stay. on a positive note: breakfast staff was very friendly as was the evening happy hour staff which served guests willingly and went above and beyond.',not_happy
id42067,' hotel is centrally located in downtown washington dc. it is only about -- blocks from amtrak union station. you can catch the subway for two stops and get off at gallery chinatown. you can get a subway farecard for $-- for multiple uses. amtrak tickets are flexible. if you find yourself finish your meeting early you can ask for an exchange of your ticket for an earlier train without penalty. you just have to ask for a new ticket at the amtrack ticket counter. the hotel is situated in center of town within walking distance from spy museum dupont circle treasury dept national mall and chinatown. chinatown is no longer the traditional chinatown. youll find a lot of different cuisines in chinatown. there is a trendy fusion asian restaurant called ping pong around the corner from renaissance. it is a london based chain with only two stores in us both is in dc area.',happy
id42068,' i checked into this particular hotel with a prepaid room. i clearly told the young women at the front desk who could not seem to find my reservation for -- min that my debit card is for incidentals only! after i checked in i looked at my bank account balance and come to find out i only have $-.--!!! they nearly held $---.--!! after trying to deal with this madness my room service comes in and is a completely different order. this hotel is very clean and classy from the looks but the staff seems to be confused and untrained.',not_happy
id42069,' funny thing about sheraton hotels is that some are absolutely over the top (think ritz carlton) and some are dives. this one is somewhere in between. not a bad place to stay and certainly clean safe and conveniently located to the wharf. a great starting place for many adventures. the staff (with the exception of the event planner who was over the top) seemed just a little less than accommodating. i overheard a conversation a concierge was having with a guest that sounded just short of berating in which he explained why he was not going to recommend any chain restaurants in order to support the local economy. a colleague of mined asked the concierge to order a cab and was told that they would not but they would order a car service as that was the entity with whom they had an agreement. my colleague explained that she simply wanted a cab not a car service and got the same answer. she walked out to the street and hailed a cab. so....not a bad hotel but not one id choose for a return stay either.',not_happy
id42070,' me and my husband and some friends of ours had recently stayed at this hotel. the hotel was very nice and the customer service was excellent. it has a very great location if you want to walk around town at night. awesome restaurants and great bars. the first night we got there we checked in with no problem after we checked in we immediately went out walking around the town. the following day we went to six flags over texas and then we had plans to go out that night i called the front desk to see if we could get more towels so we could all take showers within minutes housekeeping was their with our towels. when we make our next trip to dallas we with definitively stay at this hotel again. over all great experience!!!!!!!!!!!!!!!!',happy
id42071,' this was a nice hotel.. very central & close to the bart station. the room was a bit small and i guess its not as modern as some hotels but still very pleasant to stay in. the staff were helpful & aimed to please. would recommend this place to anybody visiting san francisco',happy
id42072,' with the second part of its name starting with a lower case ‘h’ it does make you wonder what you are letting yourself in for at hyatt house! a multibreed crossed with --- star and budget the first impression is that it is welcoming lacks fuss and finesse but does the job. and it certainly does; it is basic but exceptionally clean and well presented. the basic room is a studio with a kitchen living area bedroom and bathroom. the kitchen is fully equipped so that if you are minded to cook then you can. in the alternative should you desire fast food then there is a small area of ‘convenience’ type food ready for the microwave. if you are looking for a hotbed of fun and partying then this hotel is not for you; it does have an indoor pool and an adequate gym. breakfast and dinner comprise of a few bottles of wine and whatever the kitchen can pull together – they are free! with free internet printing facilities and relatively close proximity to the airport i would certainly visit again – the only downside is that it literally is in the middle of nowhere….',happy
id42073,' we stayed for - nights and really loved the place. location is excellent central park and time square within -- minutes walk we hardly used any public transport. also just down the street is the carnegie deli which does the best and biggest cheesecake i have ever had!!! the hotel is modern clean and the staff were helpful and polite. sure the lift system is not typical but is that really a big deal? i never waited that long for a lift and they werent slow (we were on the --th floor) room was cleaned every day and the bed was confortable. after another hotel had messed up our booking (morningside inn) we had little choice but to go to this hotel i am soooo thankful to them as this hotel was perfect!!!',not_happy
id42074,' i booked this omni in the historic district for $--- and was very pleased with it. location is the main draw the property is inside the historical district – we were able to walk to everything we wanted to visit. the spa area has great amenities although the pool is truly a lap pool. the staff and we interacted with nearly all of them were unfailingly courteous and the restaurant and lounge are top-notch although pricey. i forgot to request an upper floor but street noise on the second floor wasn’t a problem. i wouldn’t hesitate to stay again.',happy
id42075,' ever want to hear all kinds of loud noises through paper thin walls starting at -am till -am???? ever want to have maids knocking on your door in the morning regardless of the do not disturb sign on the door?? well look no further! the walls of this place are thinner then a human hair the place is very scary.. do not stay here. we hated it... haaaaaa-ted-it -rm',not_happy
id42076,' i was very surprised and impressed by our stay at best western convention center hotel. it was a little out of the way but in nyc you must get used to walking anywhere you go. i do not think there is a place in ny that has an ideal location. the only complaint i could find was that the rooms were extremely small. of course you are only staying there to sleep so that shouldnt matter. it was clean the beds were so comfortable the maid came every day to clean up and give fresh towels. the staff was friendly and outgoing. i highly recommend this place. yes it might smell a little like horse poop outside but you can get used to it. plus when are you going to be standing outside anyways. i suggest seeing the firestation right up the road where there are some cute outgoing firemen. so if you are looking for a nice clean good price hotel...stay at the best western convention center.',happy
id42077,' i booked from the wyndham site--im a member. i chose the suite which was advertised as being nice with marble large and airy. on getting there the surly staff told me where i was being deposited and on opening the door i found a cave half the size promised with two cans of beer in a tub of melted ice. the carpet was i think brown although the stains were such that im not sure. this is no exaggeration. the marble was indistinguishable from molded resin what there was of it; the walk-through bath was two extrusions into a normal-sized room. it wasnt worth $-- much less $---. i returned to the desk and for the first time of my life started shouting hoping that other suckers would hear. i have until - to cancel and it is -:--. cancel this! wyndham needs to eject these bozos to keep its reputation.',not_happy
id42078,' my finance and i had a late night flight rescheduled to the next morning so rather than try to leave the airport to find anything distant we went here since the location is by far the most convenient. however considering we checked in around midnight and would be leaving by -am the room price was sky-high especially for its poor quality. it had dim lighting a view of nothing but the lobby the fire alarm flickered brightly all night the ac was broken (making the room far too hot) the toiletries were all strangely located at the mini-bar instead of the bathroom and the shower setup (no stall just a curtain and at the same level as the floor) was odd. plus despite paying several hundred dollars no breakfast provided! the upsides were the location the ability to pass through security directly into the airport a quiet room and the staff service was above average.',not_happy
id42079,' the room was larger than expected and the bathroom was large with two sinks and a large walk in shower. overall the bathroom was clean and pleasant. the furnishings in the room were rurn down especially the couch; the cushion looked like it did not belong there and was in poor condition. the bed was too soft. more importantly the heat-airconditioning was too loud. the room felt too warm but we could not get it cooler. on the positive side the staff was excellent very friendly and helpful. that made the overall experience very good.',not_happy
id42080,' my husband and i stayed here for one night. our room was very comfortable. the bed was amazing. great night rest. very quiet. the hotel staff was very attentive! great location. one tip. if you do not want to pay for the pricey parking at the hotel park right across the street at the safeway shopping center. it is around $--.-- versus over $--.-- at the hotel. the only difference is there is a fee is you pay each time you take your car out of the safeway lot. if you are planning on just using city transpotation for your visit this is the way to go. would stay again for sure at ths great hotel.',happy
id42081,' my family and i spent - nights in september and could not fault it. located close to union square and the cable cars it was ideal.the room was well appointed and quiet (we were on the --th floor) facing sutter street.wallgreens is conveniently across the street and the staff we always helpful.',happy
id42082,' this is a hotel of gigantic dimensions at once dehumanizing and impressive. its location offers views of coronado bay and of downtown that cannot be beaten so request an upper-storey room. sheer size lets the hotel offer family-friendly play areas and a sprawling gym. staff service was unparalleled: new york times on request gentle respect for privacy with eagerness to clean the room at specific hours. the rooms themselves need new and matching furniture and would benefit from upgrades like ceiling molding comfortable desk chairs and new art. but they feature huge flat screen televisions and work fine for conventioneers.',not_happy
id42083,' this was my first trip to nyc with my adult daughter and what a pleasure it was to stay at this hotel! the room we had was pretty small but just right for two people. we shared the queen size bed. the room was very nice and clean! the decor was very retro and bright. we were greeted by a wonderful gentleman every time we came down the elevator or going up. he was always cheery. this is the perfect place to be in manhatten within walking distance of so many great sites. we took the subway to the --- memorial which was super easy to use. we will stay here again for sure.',happy
id42084,' my husband and i traveled to seattle this past weekend and was very impressed with the sixth ave inn. this was our first time is this beautiful city and we did not know any one. we were celebrating his --th birthday. the staff was very friendly helpful and thoughtful. upon returning to our room my husband was surprised with a birthday card and gift. alex and james were amazing!!!!! they gave us recommendations on where to eat a map with all the sites clearly marked and very clear directions. our room was very clean and comfortable. if ever were in seattle we will definitely stay here again.',happy
id42085,' great location with easy to park in attached garage quick on and off to the turnpike. standard nice hilton good free interent access and computers in lobby expensive wifi in rooms. got a great rate through priceline and have booked previously through hotwire. very close to fenway park for red sox games. better than sheraton across the street.',happy
id42086,' this was our second stay at the westin times square this time for four days and i left disappointed and resolute that i will not stay at this hotel again. the hotel were aware that our stay was a special birthday celebration. the staff made absolutely no acknowledgement of the this unlike other hotels who make a point of personally acknowledging occasions often unprompted. as this was a special occasion i had emailed the hotel to request a room on a high floor. we arrived at --pm and our bags were taken from the car without asking - we were told they would be delivered to our room. at check in the staff appeared uninterested and assigned us a room on the --th floor. our corner room was a reasonable size and shape however on arrival we had no washcloths no shower gel no bathrobes and the office chair was dirty - someone had obviously spilled food on it which had not been adequately cleaned. the bathroom surfaces were also marked with shower gel rings-spills etc and there was a layer of dust on the hairdryer and strange little stainless steel trolley which it stood on. overall there had been no attention to detail from the housekeeping staff. the in room dining menu is no longer a printed document but is supposedly available through a menu on the tv which didnt work. after -- minutes attempting to view the in room dining menu and order via a defective television we gave up and called the service team and placed our order. an hour after we had arrived our bags had still not appeared. they eventually appeared a few minutes before our food order! on each day we were awakened very early in the morning by either doors slamming in the corridor our neighbours playing the tv or the housekeeping staff banging doors up and down the corridor including ours which had a do not disturb sign on it. the walls seem to be made of paper ! there was no turn down service on any of the evenings. there is no wireless internet which is surprising in a - star supposedly business class hotel. the fast ethernet connection cable is chargeable at a rate of $-- per -- hour period which is rather poor. unlike some of the reviewers who were fortunate enough to have poor service at a reasonable price of around $--- i paid almost double this so you can see why im rather disgusted and wont be staying here again. on a positive note - shula is the in house restaurant served us the best steaks we have ever eaten and the waiting staff were very efficient and polite.',not_happy
id42087,' a nice hotel on a good location. i really loved the staff there. they were so friendly and funny. they gave us everything we wanted and more. when we would go back to san fran carlton will be the place we stay. loved it! the snazz (hotel dj) is awesome. :)',happy
id42088,' my husband & i stayed at this holiday inn for one night recently. we slept alright & felt safe (that is mostly what we look for in a hotel on a short trip like this) but the hotel is showing it is age and just wasnt that inspiring. the rooms have been slightly updated but the decor was not current and felt slightly worn. the room still had a slow-loading tube television (instead of a flat panel). the fact that the tv was outdated was proudly broadcast by the flyer placed on top of our tv promoting the nintendo gamecube a gaming system that was discontinued - years ago! the bed was mostly comfortable with - small pillows. the bedroom area & most of the bathroom seemed clean but the bathtub cleaning was not up to par. the toilet had a water-saving feature that seemed efficient but which was excessively loud -- any time one was flushed within a few rooms of us we heard it. other than the flushing noise -- and hearing our neighbor is tv a few times -- the hotel was quiet. though the hotel is a tall tower very near a major highway & the airport we didnt hear any traffic noise thankfully. and they have free parking -- a definite advantage over staying downtown! the staff was nondescript; they were a little slow at checking us in & out but not too bad. the location is just fine near the airport easily accessed off the highway across the road from a nice mall & near quite a few choices for local dining. there are lots of hotels in this area. the holiday inn wasnt bad but next time we choose to stay in north san antonio i think well try another hotel.',not_happy
id42089,' stayed here for two nights and wish it were more. chose the hotel because i got a great deal on the hotel is website. saw some reviews that commented on the tiny rooms - my room was spacious and fit the queen bed desk-chair sitting chair and end table comfortably. bathroom was also spacious and stocked with great products from h-o+ a bathrobe and miscellaneous toiletries like cotton pads and q-tips. decor was sleek-modern bordering on funky. the bed and pillows were both very comfortable. only negative was that the heating system was a little noisy when turned on. free wireless internet was very convenient but there is also a business center with free access and printers. the hotel lobby area is small but both nights there were people lounging around the bar area. the entire staff was incredibly friendly. one negative was the area - hotel is a little more than steps from michigan ave. hotel seemed to be a lot closer to great restaurants than great shopping.',happy
id42090,' although near tyhe museum district. the reception staff un helful and abrupt. constantly un reliable internet connection. late early morning wake up call. when i returned at -.-- in teh evening from a days work the room not leaned bty house keeping. soiled towels left by house keeping. hotel manager not available to complain to until the next day and un willing to make any amends accept for a complimentory breakfast at a room rate of $---.-- a night. i rest my case and leave it to your decision to stay there or not.',not_happy
id42091,' i was happy with the hotel but having to pay for wireless internet left a bad taste in my mouth. i walked to the nearest starbucks as a matter of principal. parking is $-- per night. lots of nice restaurants in the area.',not_happy
id42092,' the first room we were shown - a quote superior queen - was very small andn had two queen beds in it. no space to move around once suitcases were opened. maybe --x--. asked and received an upgrade from a very courteous staff at the front desk. room layout was again an issue - particularly the sleeping area - but workable. bottom line is one is being asked to pay a high premium for kitch.',not_happy
id42093,' my family and i recently staying at the farmer is daughter to visit the american girl store with our daughter. the service was wonderful the staff was very pleasent and the location is wonderful! the hotel is located in an area referred to as the grove which contains great shopping and several resturants. we found the farmer is daughter to be a great slice of home away from home. we highly recommend it.',happy
id42094,' we only stayed here to see the texans play the titans at reliant stadium. this is the nicest hotel near the stadium. however the restaurants nearby are miserable but only a few are worth eating at. on a plus there are many grocery stores nearby to get all your tailgate supplies. the hotel still has its new feeling to it. our suite had two tvs minifridge and a couch. free breakfast is served downstairs and has a pool. for new guests the location may be hard to find but we had stayed here before and enjoy our stay. this hotel seems to have a lot of families staying here so it may be a bit noisy for some.',happy
id42095,' we stayed here may ----- and did enjoy our stay. we were to find that our standard room had its own living room having a suite setting was much more comfortable. the rooms have been redone and have nice surfaces and furniture. it was nice that it had a fridge there is a bashas grocery store nearby so we took advantage of the opportunity to get sandwich stuff and save on lunches. the river ranch water park is a nice feature but its annoying that you cant bring your own drinks....an insulated cooler we snuck in helped save on drinks and snacks as well. bar prices everywhere very expensive. kids love this place. the landscaping is nice. booking thru expedia we got a great rate with airfare. the lazy river in the water park was disappointing to me bc it didnt have nearly enough current. the adult pool in the front was a great meetup spot throughout the trip and the hottub was enjoyed at night. the shower didnt drain. really liked the lantana grill breakfast ordered off the menu not buffet. really evaluate if you will get your money is worth from the -.-- a night upgrade for access to put put and fitness center. put put is $- person workout is $-- so we did it and i think got our money is worth. good fitness center. on weekends they said the waterpark is so crowded you cant get a chair but no problem during weekdays we were there. overall good stay nice grounds good price. excellent concierge. only recommended for stays with kids.',happy
id42096,' this was a great place to stay for the conference i attended. everything i needed was within walking distance and the breakfast hour and bedtime cookies at the hotel were wonderful! i would stay here again for sure! everyone was very accommodating and friendly.',happy
id42097,' i booked two rooms at this hotel for my friend is --th birthday. it was supposed to be a nice getaway for four girlfriends to celebrate a special birthday. we checked in to our rooms around -:-- p.m. with plans to get ready for a special evening out. we had dinner reservations at - p.m. when we arrived in our rooms we found that the hotel had given us the wrong rooms. we had reserved two rooms with two queen beds in each. instead our rooms each had one king. we called the front desk to let them know of the mistake and they said there were no other rooms available and there was nothing else they could do. we insisted that they find an alternative for us. the man at the front desk told me he was the manager and asked me to give him - minutes and he said he would call back. he did not call back for -- min. i finally called him back. at that point he said again there was nothing he could do. again - we insisted that he make some sort of adjustment for the mistake. he said he was busy and could i call back later??? to make a long story short - he eventually offered us two suites that still each only had king beds. we decided to take the option even though what we really wanted was the two beds in each room which we had reserved. we moved all of our luggage up to the --th floor with no offer of help from the front desk. upon arriving in our new rooms we discovered that one of the suites only had a full-sized bed not a king or even a queen. so now we were worse off than before. we called the front desk and explained the situation and asked to go back to our old rooms where at least if we had to share beds they were king size beds...and not full-sized. we were told that those rooms were no longer available. at this point we were already late for our dinner reservation and had not had time to shower and change as we had planned. we complained to the guy who originally said he was the manager. he had the real manager call us back and this guy was no better. instead of being apologetic and polite he was very curt and not apologetic in the least. he asked us to explain the situation once again and had to nerve to admonish us for speaking quickly on the phone as we were rushing to try to make our dinner reservation. when i explained that the situation was making us late for dinner the manager said i dont see how this bedding issue has anything to do with your lack of preparedness time!!!! again i explained that we had been moving between rooms and have been on the phone with his staff for the past hour. at this point we were about to loose our dinner reservation. we were already quite late. the hotel was quickly ruining a --th birthday celebration for four moms who rarely have the opportunity to get away for an evening. ultimately the manager came up with another room that had a king bed so we had to move rooms yet another time. when it was all said and done - we were in five different rooms. the hotel never apologized. the manager was very snooty and rude. to make matters worse they charged my credit card with an additional $--- to cover any expenses that might have been incurred???? i called to question this and the hotel said they standardly run a $--- charge on a guest is card to cover any additional costs and that they then refund the charge if not used. in my case they charged $--- x - -- four times for a total of $---. this did not need to be a disastrous stay. all it would have taken would have been a little competency from the guy at the front desk who claimed to be the manager and some level of customer service from the real manager who had quite an attitude. that said the bellhops valets and other service people were super nice and courteous. they could not have been more pleasant. unfortunately management was a nightmare.',not_happy
id42098,' we booked our hotel room through points on may - for june --th. i booked a homewood suites room with - double beds for - people ( - adults and - kids). we arrived around -:--pm. we were given a room. when we opened the door - king bed ( for four people!!!). we went back downstairs and was told by the hotel desk personnel that because sometimes people extend their stays for their loved ones at john hopkins they run out of the requested rooms. i am sure this is the case on a non-celebration weekend. i might have believed this if it wasnt the ---th celebration of the war of ---- and the inner harbor was packed with people. the hotel was sold out. they moved us to a much smaller room at the hilton garden inn which is attached. the homewood suites has a cooking area. we had brought some food with us but didnt have the kitchen in the hilton garden in. they gave us a coupon voucher for the free breakfast. personally i think they should refund our points. we had no choice. also the website mentions a fitness center and posts the hours. we are fine with that. but the website posts it has an indoor pool. it doesnt!!!! the fitness center has an indoor pool that coincides with the hours of the fitness center. the website doesnt specify this and allows you to believe you can go swimming whenever you want. kids were extremely disappointed. i cant say that our stay at the hilton garden suites was great either. the breakfast was great. however our sheets had a stain on them that we found in the morning. we were packing to leave and houskeeping knocked on the door at -:-- to see if they could clean the room. check-out is --am? i am usually highly tolerant of hotels. i have stayed in numerous hilton honor properties ( see other posts) but my family was sorely disappointed by this bait and switch. the front desk person really didnt seem sorry and used poor john hopkins patients as an excuse for overbooking the hotel. i might have had a different opinion of this hotel had we gotten to stay in our booked room.',not_happy
id42099,' we live in the nyc area and decided to stay in town to celebrate our --th anniversary. we booked one of their junior suites for a fairly good rate just a couple of days ahead of our stay. i had let the hotel know it was our anniversary and left a bottle of champagne and strawberries in our room. very nice of them. the staff was very friendly and we appreciated their gesture. i work in the area and stay in town a few times a year with either my wife or my wife and children. we would absolutely stay at the fitzpatrick again.',happy
id42100,' this was a dream after cancelling our reservations at the radisson in milwaukee after the first night (that should have been called the rat-ison)! the palmer house was classy and clean. beautiful decor and rich history (i enjoyed watching the palmer house history channel at the hotel). wish they would publish a book for us history enthusiasts. the staff was very friendly for the most part (for a big city anyway) except for one of the operators who obviously needed some xanax. at any rate next time im in chicago i will definitely stay here. im a solid hilton patron now for sure. thought the valet parking was a little pricey at $--.-- a day but for room price at $---.-- i guess it evened out. it was right on the loop so you can take the red line anywhere (navy pier etc.) and it is walking distance from the willis tower (former sears tower). you can buy red line tickets at the cvs just a few blocks away. i would buy an all day pass or a --day pass.',happy
id42101,' everything about my room here was comfortable - the design made very good creative use of a small space. the bathroom needed more space for putting things - like toiletries - but was otherwise comfortable. the bed was super comfortable! super! i think i enjoyed just about everything i experienced in this hotel but for some food issues. -. i dined in the hotel is restaurant one evening ordered a dish with a mango chutney. one bite and i knew it was pineapple. not that i dont enjoy the flavor of pineapple but i am allergic to fresh pineapple. the staff while very sweet werent quite sure what to do when i told them to go immediately to the kitchen to find out if this was fresh or canned pineapple. i had to make it quite clear to them that i was not going to be upset if it was canned and why. of course it was fresh. i knew that before the waiter returned as my breathing became labored. then the manager refused to go or send someone to a pharmacy for benadryl or other otc antidote without my written request relinquishing them from any responsibility. that is not entirely accurate... that is exactly what the manager insisted i had to provide but he really did run to the nearest pharmacy and paid out of his own pocket (which i reimbursed) while i was scribbling and trying not to panic. when it was clear i was out of danger the wait staff gave me my bill for the meal - there were no adjustments made to it for the fact the kitchen screwed up. ahem. i gave up my theater ticket for the evening and opted to give my body rest instead. -. as an apology management left a lovely platter of fruit in my room while i was out for breakfast. it was a nice gesture. until i unwrapped it and found it all moldy. i hand delivered it back to the front desk. that evening upon my return to my room there was an even bigger more bountiful platter of fresh fruit awaiting me in my room - with a nice bottle of spring water - and this one was not moldy but it did have fresh pineapple on it. sigh. this was not a recent trip. im just catching up on my ta reviews. i would definitely stay here again. id just be darned sure to have benadryl with me at meal times.',happy
id42102,' as a diamond member of hilton honors i stay at many different hilton properties during the year. this was my first experience at the conrad chicago but it will not be my last. this hotel was -st class from the moment i walked in the door. what a great staff! my wife left her new cell phone in a cab we took back to the hotel. after we realized she left it in the cab we asked for assistance from the front desk. they offered to look over their security camera and help us identify the taxi that we used. (it was very late) the next morning i went to the front desk expecting to get a funny look from the day staff when i went over the help i was needing. to my surprise the new front desk person informed me that they found the info on the camera and had been calling the taxi company for me trying to get the phone back. (that is customer service) in addition to the a+ staff this is one of the best locations in the city. it is - blocks from the cta station walking distance to many of the best restaurants-bars in chicago and connected to nordstrom. (you take an elevator from the conrad lobby and it opens at the entrance of the store) my wife and i plan on visiting chicago again in the spring. after our stay at the conrad we wont even look at another hotel.',happy
id42103,' we stayed in the hotel at the end of july and it was great. we had a --th floor bayside room and the view was great ( views of coronado the bay point loma). the room seemed brand new and was comfortable and clean and had a refrigerator. the pool was really nice but crowded on the weekend. we enjoyed walking to the midway the seaport stores and waterfront restaurants walking to a padres game at petco and walking to the gaslamp district. we rented bikes here and rode around the area (the bikes were gone by - am on the weekend as they only have a few). it was a $-- taxi to old town or i think you could take a trolley. we had a great san diego vacation and the mariott was a relaxing stay.',happy
id42104,' i stayed here while attending a conference at the bell harbor conference center across the street. overall the hotel was fantastic- it has a waterfront location and i was fortunate to have a room overlooking puget sound. as an early morning person i was treated to sunrise views of the ferries and olympic mountains. that said the location isnt the most convenient for first time visitors to seattle. one one hand its right on the waterfront and within walking distance to plenty of restaurants. on the other hand some of the other popular destinations (pike place market downtown seattle) are a good uphill walk. the room was very comfortable with a large desk for working. as a business traveler nothing bothers me more than excessive charges for internet access. the room had a reasonable price for internet ($-.--) and internet access also included unlimited long distance phone calls on a cordless phone (nice touch). breakfast at the fish room restaurant in the hotel was very good (if a little on the pricey side). hotel staff were all extremely friendly and helpful.',happy
id42105,' if youre looking for a well priced dc hotel in a great location with large clean comfortable rooms the rouge should fit the bill nicely. we have actually also stayed in the helix which is about - blocks away so if you find that rouge is fully booked then try the helix. similar type of hotel that gets the same rating (in my opinion) as rouge. pros: -. rooms should be less than $--- a night which for your location in dc is very reasonable. -. they love dogs! both the helix & rouge are super dog friendly (with no pet fee) which allows us to bring our furry family member with us for dc weekend getaways. -. usually they have a daily hour (in the helix it is yappy hour ) with free wine. -. rooms are large with a large couch arm chair desk area and plenty of storage. -. the overall decor of the hotel and rooms is very cool. -. parking. the overnight parking rate at the hotel is $--. however anytime ive stayed at either rouge or helix on a weekend ive been able to park my car on the street almost right outside the hotel. in this neighborhood parking regulations are suspended over the weekend. if you happen to have a red car then you get one night of free parking. -. close by are numerous places within walking distance to eat. estadio (for dinner) is great and for brunch you cant go wrong with birch & barley or the commisary. -. approx -- min or so walk in a southerly direction brings you straight to the white house. cons: -. the bathroom is pretty small considering the large size of the room itself. -. drink prices at the hotel bar are a bit steep. all in all a great dc hotel that we will be returning to on future weekend trips.',happy
id42106,' this place knows how to do it! their service from check in to handling broken locks on suitcases to making sure a birthday girl from australia has the best few days...was amazing! besides the best location in nyc for all things...eatingshopping taking a subway or a cab uptown across town walking downtown...this hotel is second to none. its in the mix of all things cool! hot night clubs bars....restaurants. the rooftop bar has wonderful views gets pretty crowded and is full of different types of people but it mixes the drinks strong the garden bar is more intimate and the rooftop pool has just enough water in it to keep you cool plus feel like your on top of the world. the rooms are huge so is the bathroom. my friend and i shared and didnt get in each others way at all. for female travellers we felt safe and secure always. the staff were genuinely interested in us and were friendly and helpful and fun! i have stayed in many hotels in nyc and i believe its the only place to stay while tasting the big apple',happy
id42107,' rooms were beautiful and clean. staff was wonderful! everyone was very friendly and helpful. would love to stay again.',happy
id42108,' the kitano is a beautiful modern hotel located in midtown near the new york public library. it is a short walk to grand central station -th avenue madison avenue and a bit of a walk to herald square and broadway but certainly within walking distance. the hotel is very clean. the lobby is sleek and modern. they offer a lunge type setting with a variety of newspapers and comfortable couches. the service was helpful. the room was a good size for myself and my parents. larger groups may want to book two rooms. the beds were standard queen size and quite comfortable. instead of complimentary coffee they offer green tea and an electric tea kettle - very japanese! there are also a complimentary bathrobe slippers and umbrella. the bathroom was nice and clean and neat. i didnt hear any noise though there was construction in the area. the room darkening curtains look thin but are excellent at blocking the light. my only complaint is that the room was way too hot and even turning the thermostat down didnt help. my dad complained about the price of parking but found the hotel valet parking to be cheaper than self-parking garages.',happy
id42109,' everything about this hotel was top notch. the location is outstanding right in the heart of west hollywood. the rooms are cozy but they are well appointed with very nice showers nice bath products (loccitane). i stayed on the -th floor (out of --) with a bad view of the beverly center which was expected as i booked on hotwire and paid $--- for a saturday night.',happy
id42110,' this hotel is old (like everything else in baltimore) but it left some good impressions. i went there to see virgin mobile music festival and it was the only hotel with - stars for affordable price. other hotels increased their prices during this music event. i didnt really like my room because it seemed huge and it wasnt enough furniture or something. it was a feeling of emptiness. service was great. friendly employees and they was always willing to help.',happy
id42111,' terrific family oriented full-service resort with staff who are efficient friendly courteous and anxious to please. the rooms are large well-appointed well sound proofed and nicely maintained. adjacent to both six flags as well as the upscale shops at lacantera mall featuring nordstrom is saks n-m and apple! gorgeous golf course as well as three pools water slide and well-attended kids camp. particular kudos to carlos at the front entrance staff who is tireless in helping new arrivals get their bearings as well as expertly packing up their cars on departure; deena at the concierge desk was a delightful totally well-informed resource for all things s.a. such as dining reservations shopping and suggestions for quality family time. overall a well-managed asset-rich travel destination for both family and business trips.',happy
id42112,' words cant even begin to describe this lovely best-kept-secret. tucked in the dusty foothills of camelback mountain the royal palms is an oasis of historic palm trees lush gardens vibrant lawns mosaic fountains and reflecting pools. the entire experience appeals to all senses...the mourning doves cooing the gentle breeze carrying orange blossom perfume the cool mist from the poolside cabana the decadent food from the exquisitely appointed restaurant and lounge. mom and i went for a girls weekend and indulged in alvadora spa treaments (orange blossom body buff and aromatherapy massage). the spa is hands-down (or hands-on) the most decadent soul-refreshing spirit-rejuvinating space in which i have ever had the pleasure of lounging. it is a study in catering to one is every whim. i could go on endlessly about the peppermint towels the plunge pool the private outdoor showers but suffice it to say that we nearly melted in the joy of simply being there. the royal palms staff were infinitely helpful and friendly and the turndown service with chocolates was just one of the many nice touches of this special inn. we will return again and again and again! please dont ever change!',happy
id42113,' stayed three nights with an adjoining room with our kids and grandkids. a family-friendly resort with a terrific pool area and beach. nicely located for quick trips to sea world zoo parks etc. it is true there could be some room updates but we were not there to spend much time in our rooms watching tv. the bathroom was roomy and well appointed. the grounds and views are absolutely beautiful the staff very helpful and the beach-pool area are great with lots of activities available at the beach. restaurant food was above average and not over priced but dont expect quick service. our room was in a courtyard with a peek at the bay a short walk to the beach area. as far as price is concerned we got a great rate and were very pleased. stay at this hotel if you are looking for relaxed fun comfort and beauty.',happy
id42114,' overall i was incredibly impressed with this hotel. the location is fantastic. no matter how you choose to get to manhattan the hotel is easy to locate. not far from grand central and on a major subway link – it couldn’t be easier. i want to start this review with about the only negative impression i got – and that was at check in. the guy behind the desk didn’t seem interested that i’d be staying at the hotel he just did what he had to do and that was it. no conversation. no welcome. i just got a room card. he only just remembered to give me my free cookie (a nice touch). my room was on the second floor which i was slightly concerned about as i had heard that the street noise is quite loud. however when i entered my room you couldn’t hear anything more than the general hum of new york. this is my first time to new york but the room was a lot quieter than in other major cities i’ve stayed in. even during the night there was no need to worry about the noise. the rooms were nicely decorated. the hotel had been refurbished last year i believe but the rooms still looked like new. the beds were huge and very comfortable. there was an office-like chair in front of the desk and a chaise long in the corner of the room which was very comfortable if you get chance to sit and watch tv – which was a plasma screen – another nice little touch. the bathroom was on the small side but it was split into two with the toilet and shower-bath in one section behind the door and the wash basin was in front of the door. overall there was plenty of space for what was necessary but if you like a big bathroom you may be disappointed. despite it’s size the bathroom was nicely decorated. the shower was very powerful (which is a must for me!) and had a number of setting depending on how you like your shower. there was also adequate wardrobe space – including quite a lot of hangers instead of the usual one or two! i didn’t have time to use the fitness facilities at the hotel but did take a look and the equipment all looked fairly new. after my second night in the hotel there was a message asking me to call reception. they said there had been a ‘problem’ in the room next door and they were having to relocate people to other rooms. i was a little annoyed at this inconvenience but the hotel staff were incredibly helpful – they even offered to help me pack and then unpack my stuff. i politely declined as i didn’t have too much. i was relocated to the -th floor and the room was exactly the same standard as my first room. i would therefore presume that they were all of this standard. as an apology for the inconvenience i got loads of free cookies plus another one each day in a cookie jar in my room a free newspaper each day plus tickets for free buffet-breakfast for the rest of my stay which made the whole move ok! i was staying room only as most hotels charge ridiculous prices for their breakfasts and the doubletree metropolitan was no exception however armed with my free breakfast token i indulged every morning. the food was freshly prepared and there was a wide selection to choose from. everything from a traditional cooked breakfast to cereals fruit salads fresh fruit plus lots more. the food was very nice – but still wouldn’t have paid their price for it. the service that the staff in the hotel provided was (with the exception of the check in guy) exemplary. nothing was too much hassle and i didn’t feel like i was asking the earth if i needed something. the concierge were brillirant and booked me a helicopter flight with liberty helicopters and the porters were always ready to help with luggage storage and they always had a cab ready if you needed it. i would not hesitate to stay at this hotel again and would definitely recommend it to anyone – businesses or pleasure travellers. i will definitely be staying here on my next visit to new york.',happy
id42115,' good points - very clean hotel and staff were very helpful. the location is also amazing for a first time traveller to ny - we really were central for everything and we didnt actually realise how important that was until we were there (particularly in february when it was freezing at night!). free internet in the room was also good for planning during our trip. there were a few nice touches eg dvds available at reception. bad points - the rooms are small and the view is non existent two things which in themselves werent particularly important to us. what did annoy however was the incredibly noisy air conditioning in our first room (we were moved on request to be fair to the hotel) . it really was unbearable during the night even with ear plugs on. breakfast could also have been a bit better but was ok for what it was. generally would recommend this hotel and overall had a good experience apart from the problematic air conditioning at night!',happy
id42116,' lodge-like hotel. cozy comfortable rooms right on the waterfront with fireplace and balcony extending over the bay. a beautiful view of elliott bay and olympic mountains. the lobby and all dining areas have a gorgeous view. just go in the winter -- it is too warm to use the fireplace in sept. the service in dining wasnt the best but the scenery being enjoyed made up for it.',happy
id42117,' first time at this hotel its conveniently located next to shopping and plenty of restaurants. convenient parking (unless ambit energy scam is taking over hotel). the room was really nice size and tidy its a new hotel and it shows. its clean modern nice breakfast and internet all the things i look for in a business hotel. the bathroom size was nice very modern and very clean. i usually stay at hyatt place in plano but thought i would give this a shot as it was comparable and considerably less expensive. definitely would stay here again and recommend it to colleagues. however i hope the hotel management reconsiders letting multilevel marketing scams like ambit take over their hotel such that regular guests cant find parking and have to weave our way through throngs of people getting the you too can be a part of this opportunity for $--- speech just to get to the elevators. ambit revival meeting aside its a nice clean modern new hotel with a friendly helpful staff. give it a try',happy
id42118,' our experience was very good. we arrive early and they let us do an early checking without problems we had to wait only -- minutes for the room to be ready. the hotel is very clean friendly management very good restaurant on ground floor prices are very normal and good food and service.room was very clean lift were fast only thing could be there was not fridge in room. hotel is very good to move arround la if you have a car. i would highly recomended. we made reservation through hotwire and really got very good price. we will go back when ever we are at la',happy
id42119,' the sheraton fort worth was warm and welcoming. the staff was extremely helpful and friendly. the hotel is clean and the rooms are comfortable except the walls are paper thin. i booked two rooms this past weekend and found it very difficult to sleep at night. if someone walked passed our room it sounded like they were inside our room. our second night there a bachelor party was booked right across from ours in the middle of the hallway. at -:--am i was awakened when the gentlement returned to their rooms. i figured the music boisterous laughter party atmosphere would die down once they got settled in their rooms it didnt. i called the front desk and they went up to talk to them . at -:--am i called the front desk and told them this was unacceptable at this point they were dancing and play fighting in the hall. the room my teenage daughter and her friend were in were subjected to vigorous kicking and pounding. they finally opened the door and told them to shut up. someone in management got the message that they had to do something and after -:--am it finally quieted down. we ran into one of the gentlement later that morning who apologized profusely and told us they notified the hotel in advance about the bachelor party.',not_happy
id42120,' i loved this place - it was our first trip to new york and we heard alot of mixed reviews about some of the hotels in new york. found the chelsea pines inn on tripadvisor and i am to say it is a great place to stay. we stayed in the jeff chandler room. room was quite compact but really cool and well laid out and had everthing we needed definitely added to the enjoyment of our trip. staff are really friendly and helpful place is really clean... and the free buffet breakfast is delish and a nice little perk. really nice location quiet and quite central - subway on the corner..... for when you get lazy. love the cookies and coffee all day another nice little perk..... definitely will be staying here again when we are going back to new york this october.',happy
id42121,' excellent location frindly & helpful staff really clean adequate breakfast - cant complain. the only niggle for me was the room size - we booked a double for four adults - yes we expect there to be space lacking when there is four of us (wed rather use the money to shop with) however these rooms are painfully small. there was very little space to store suitcases - no under bed space - we had to ask the hotel to remove the chair from under the desk to give us more room. however - had there been just two of us i would be saying how perfect it was - everything else was brilliant...so my advice would be if four of you want to share a room there are other hotels that have bigger quad rooms but if there are just two of you...this hotel in nicer than a lot of other hotels in many other ways. cleaned every day clean towels big lcd tv heater-aircon very effective comfy beds...lovely! the hotel booked us a taxi back to newark and they sent a stretch limo and it was only $-- which is what the yellow cab had cost us from the airport (inc tips) - worth the tiny bit extra for a nice end to the holiday!',happy
id42122,' i booked a room through priceline. for the price this was a steal - great location nice bistro downstairs fun bar in the lobby. i checked in early and took the only available room which was very small and seemed to be almost (but not quite) finished renovating -- e.g. fire alarm hanging down from window. im sure i could have asked for another room but decided it wasnt necessary for one night. the bed was comfy the bathroom was small but had ----s style and the whole place had a real spanish colonial faded flair.',happy
id42123,' i was told the amalfi was the most unique boutique hotel in the city - and it is. just got home and cant wait to go back! the residential look and feel begins at the front door and carries through the entire experience. soft colors and luxury linens extra bathroom features like a lighted mirror and vanity stool multi-head shower arched shower rod etc. great pillows and a robe you dont want to take off. lots of in-room extras make you feel ispoiled. the manager is reception is not only incredible because the food is outstanding and premium bar is complimentary but it offered a unique opportunity to network with staff and other guests. we love to store luggage! was the glowing response from melissa when we asked to store bags between check out and our train departing. walked to michigan and state shopping areas within minutes. definitely the right choice for a central location with exceptional service.',happy
id42124,' the hotel staff were in control with composure and welcoming even when a wave of guests from california and south africa checked in in the morning all at the same time. we got our room - hours earlier than the check in time (the staff requested the housekeeping team to get the rooms done quick for tired travelers). when we got to the room it was sparkling clean. the bed was huge and very comfortable for someone like me who had a major lower back pain. linens smelled clean. if you want great access to the grand central station convenient stores staples vicinity (walking distance) to times square united nations shopping area local asian & american restaurants and starbucks this is the place to be. when we were tired it was an easy walk back to the hotel to get some rest. then an hour or two after we were back on the streets again. we didnt spend an arm and a leg for a comfortable place. lexington street good access to taxis but the sound doesnt resonate to the rooms. we had a good night sleep.',not_happy
id42125,' my husband and i stayed in this hotel for - nights. it is location is excellent the galleria mall is a stone is throw away. the only other positive is that the rooms are large in size. we are spg members and frequently stay in spg hotels but after this experience we will tear up our memberships. the hygiene in the hotel was poor. there were bad bo odours in many areas including the elevators at all times. our room was large and pleasant in cheap modern decor but it had not been thoroughly cleaned in months. you could easily see a thick layer of dust on the carpets particularly along the edges of the room. on complaining to the duty manager he viewed the dirt and organised his cleaning supervisor to clean the room herself which in all fairness she did beautifully. during our long stay here we requested for the same supervisor to clean our room several times. the main cleaning staff appear over worked and barely manage a superficial wipe down of the surfaces. the hotel should make standards of hygiene a priority. secondly they should make customer service a priority. the staff were polite and friendly but really average. this hotel is a glorified economy travel lodge. not what you would expect for spg in the states.',not_happy
id42126,' if my dog coud read she would have noticed the personalied welcome on the lobby board. nice touch #-. dog treats in the room nice touch #-. the hotel...? it is a kimpton.....how can you go wrong.',happy
id42127,' pros: nice indoor pool good location cons: awfully unprofessional staff very small room horrible value $-- for wifi do yourself a favor and stay someplace else! the room is tiny (for comparison a - bedroom suite in this hotel is the same size or even smaller than a - queen bed room at hotel --!) sure the location is good but there are also many hotels in this price-range on the magnificent mile! ___________________________________________________ i got a free night from priority club and decided to stay there. we booked a - double-bed room in the main tower and got upgraded to a bigger - double-bed room in the historic tower when i called ihg since im a platinum member. then we got a new updated confirmation email for the - double bed room in the historic tower. when we arrived there a lady (who is also the manager) checked us in. i gave her my confirmation number and made sure that were in the nicer historic tower per our new confirmation email. she said that the system put us in the smaller main tower and that everything else is booked so she gave us the keys to the smaller main tower. i told her that i have a new reservation for the bigger historic tower but then she kept referring to my old reservation in the main tower. i tried to explain the situation to her but then she kept referring to my old reservation. since wifi costs $-- at the hotel i had to walk to the nearest starbucks to pull up an email with a new confirmation to show it to her. when i got back the manager (who checked us in) wasnt there anymore so i talked to one of the front desk staffs and showed her my new confirmation email which explicative states our confirmation number the date were arriving and the type of room were staying in (in the historic tower). the lady i talked to didnt seem to care about helping me at all so she went back to get the manager. i waited for a very long time for her to come back and was given no explanation why it took so long and when she did come back she told me that my email isnt valid and kept referring to my old confirmation email. i told her it makes no sense at all because an updated confirmation email should always rule out an old confirmation email. then she proceeded to tell me i dont know i didnt check you in in an i-dont-care-about-you attitude. i was pretty mad at this time. i asked her to speak to the manager. then i had to wait again for about -- mins. while waiting (ive had already waited about -- mins by then) noone in the front desk even looked at me and asked if ive been helped or offered to give me any explanation why it took so long. by the time the manager finally showed up (she was on the phone but noone told me that till she got here) she once again referred to my old reservation and completely ignored the fact that i had a new reservation. i was furious at that point because a new reservation should always rule over an old reservation. she said that there is probably a discrepancy in the system and gave me a that is-too-bad-because-the-room-youre-supposed-to-be-in-is-all-booked kind of answer. after going back and forth and me being extremely angry she decided to update me to a - bedroom suite with - king bed. since i was traveling with my parents i had to sleep on the pull out couch. the room wasnt ready so they told me i could wait in my old room and that theyll call me when the new room is ready (fyi they never called me). here are the things that they screwed up: -.) they didnt acknowledge my presence. i felt like they didnt care about me at all. that is the most unfriendly customer service ive dealt with in a long time. the -nd front-desk lady who talked to me said i dont know i didnt check you in in a very i-dont-care-about-you attitude. poor customer service is unacceptable in a --star hotel. -.) they made me wait a very long time without any explanation. a hotel shouldnt make you wait for half an hour without any explanation. a proper way to handle this would be the manager is on the phone right now and the wait could be long. i stood there not knowing where those people went and felt like they just left me standing there because they didnt want to talk to me. -.) people make mistakes and that is totally fine as long as they try to make it right. in this case there is a discrepancy in the system. the minute i show my new confirmation email is the minute you acknowledge that there is a discrepancy in the system apologized and tried to fix it. they didnt do that. they kept referring back to my old reservation as if i was a liar. -.) this is minor but after they screwed up this badly you would think they would try to go the extra mile to make my stay amazing. they forgot to call me when my room was ready. this hotel is a disgrace to the intercontinental brand.',not_happy
id42128,' i have stayed at this la quinta in the past but i was a little disappointed on this latest stay the room seemed a little beat up...they toilet had an internal leak and was constantly having to run to re-fill the tank the bathtub was stained so bad it looked like it had not been cleaned bed was comfortable and everything functioned properly just seemed worn out...typical breakfast of waffles and cerial not a very good selection of either fruit or pastry. front desk could not locate my rewards account (or didnt want to look very hard) they did find it the next morning. yes i would stay there again for the most part it is a good hotel for the money just hoping that the management takes an effort to improve some of the properties short-comings',not_happy
id42129,' the algonquin has an excellent location in new york just a few blocks away from broadway shows shops and great restaurants. although the rooms are a bit small they are cozy and comfortable. the only negative point is the carpet that is not really a nice option for allergic people.',happy
id42130,' well what can i say that has not already been said? we stayed for three nights at the jolly madison and would not stay there again. it was such a relief to finally go to a hotel where the doormen did as they were made to do and to receive such personal individual service. whether you are extremely wealthy or just someone who wants to stay in luxury ince in a while trump is for you. the views are amazing the service is amazing the rooms are amazing everything is fantastic. i was visiting new york for my partner is birthday and after about an hour of being complimetary upgraded to a better suite a knock at the door brought in a lovely bottle of chilled white wine and a personalised birthday card such a fantastic touch. i will definately be going back again. anyone who is planning to go ensure ford attends to your needs as he is the best!!!',happy
id42131,' we had a couple of days to wait for our car to be delivered in seattle before driving to eastern washington and decided to stay at the red lion because it was close to the airport and the light rail. we were very to find out that there were also quite a few decent restaurants all within --- blocks.we were able to walk everywhere we needed to before we got our car and we had a little refrigerator and microwave in opur room. all for less than $---.',happy
id42132,' just returned from a - day trip to nyc. this was our fourth trip to nyc and the hotel giraffe is the best hotel we have stayed in. the staff are very friendly polite and always have a smile. they dealt with every question we asked from booking a table for dinner to phoning around for rental bikes. the rooms are spotless and the balcony was an added bonus. the internet connection cable in the room was gratefully appreciated as well as the wireless internet throughout the hotel. cheese and wine at night was fantastic. a choice of red white and sparkling wine with a wide range of cheeses cheese biscuits crudites olives nuts and a dip was more than expected. the pianists who played during the cheese and wine made it a perfect start to the evening. breakfast cannot be faulted. not having to find a local dinner every morning made our trip. breakfast consists of fresh fruit cereal toast croissants bagels muffins jams cream cheese porridge fruit juice tea and coffee. you couldnt ask for more. the complimentary papers during the day kept us in touch with the news. the complimentary fresh fruit biscuits tea coffee and juice available --hrs a day were always in the reception area. one thing you must realise is that you are in ny - the city that never sleeps and you will hear some noise during the night in your room. if you want an all round top hotel offering more than any other hotel i know of book hotel giraffe. we will definatley be back.',happy
id42133,' stayed at the biltmore ----- apr -- for a red sox (read all hotels crowded) weekend. we were prepared for an older smaller hotel but even at a reduced rate would not choose to stay there again. if you choose to stay here i would recommend getting a clear description of the room assigned with a specific location and size discussion. a loud elevator plus loud guests made for a sleepless night. call ahead and negotiate the lowest possible rate in a true suite room. our room was quite small with a bathroom in disrepair. found hot water to be at a premium and the continental breakfast (no juice) quite poor.',not_happy
id42134,' the hotel max is neat in the funky colors and decor. the location is fantastic but the rooms really disappoint in regards to size. for the price point these rooms are at (retail - we paid $---night via priceline name your own price) beds are comfortable. we had a room with a queen bed desk and mini-fridge packed with honor-bar overpriced items. shower is a separate closet. bathroom has a toilet and a very small sink. no room to keep toiletries or apply makeup. we had - suitcases and - carry on totes. barely enough room for one suitcase. small closet didnt help things. overall this is not a -.- star hotel. more likely a -.- star. yes it is updated. yes it is chic with it is artsy walls and decorations. the location is great (except for close proximity to the greyhound station) but the rooms are way to small for this price point.',not_happy
id42135,' if you plan visiting philadelphia for a convetion in the close convention center this is the place to be. jut a few steps and you are close to one of the convention center doors an important fact if you are attending a meeting with a check out time at midday and also for easier transportation. rooms are huge though not really new more than descent. i wolul defenitly stay there again if i come back to philadelphia for a convention. though it is an easy walking plain city if you are in philadelphia as a tourist i would recommend you to stay a little bit closer to riitenhouse square a little bit far from the storical sites but near the most beautiful places of the town theaters and best stores.',happy
id42136,' i have stayed at this hotel numerous times. stayed there on november -th. if you are a platinum member there is no reason to stay here. there is no concierage lounge on weekends and they have discontinued breakfast coupons. even through they advertise a beautiful fool and state of the art fitness center it is under reconstruction and not available. if you want to use the pool you can walk next door (in the winter) and use the hilton pool. next time i will stay at the hilton. oh they did raise the parking rates. great job sheraton!',not_happy
id42137,' check-in time is -pm and they mean it. theyre nice enough to hold your luggage though. the staff was nice enough the rooms were clean. my only complaint was that housekeeping was up and down the halls knocking on doors housekeeping! at -am.',not_happy
id42138,' nice hotel... quick tip: signup for preferred guest status on website for free and you get perks like free newspaper and drinks in morning delivered to your room robes and turndown twice a day. the hotel is in the center of the business district which is nice. tons of great restaurants around the area. however most of the shops in the business district have short hours they close early and our often not open on the weekends. some of the room features are out of date like the bathroom window views etc... this hotel is worth the visit if you want a luxury hotel but can get it at a discounted price not worth the full price.',happy
id42139,' room looks great. we just wish they had hot water. seems like there is almost none during the early morning. went to restaurant and was encouraged to instead go to the lobby for a complimentary breakfast because they were going to have some private events later. lobby only had coffee or tea. colleague is staying in another room. they made her change rooms after one night. seems odd. front desk person was not that helpful. we had questions but he had his own agenda.',not_happy
id42140,' pro: clean room $---night friendly staff con: right on i--- = loud outdated furnishings & old cheesy tv with few channels i just needed a cheap room for a quick one night stay & that is exactly what i got. if you are wanting-needing anything more than a clean bed look elsewhere.',not_happy
id42141,' i and a friend booked a two-night stay as part of the hotel is weekend special. after a late night friday evening we were given a - a.m. wake up call saturday that we did not ask for. on the second night we returned to find our room had not been cleaned. when we notified the front desk the night manager said we had a do not disturb sign on the door. when we told him that was not the case he simply replied that it was too late the maids had gone home and there was nothing he could do. he was extremely rude and abrupt and made no offer to move us to a cleaned room or to provide at least a clean set of towels. when i asked to speak to the manager he said i would need to call back on monday when someone is there. i would not return to this hotel. if the hotel wants to attract weekend visitors they should upgrade their services on the weekend.',not_happy
id42142,' we stayed in this hotel from -- nove ---- until --rd nov ---- and were pleasantly surprised. ok so it is alittle out of the way (-- mins to times square) however this is easily outweighed by: -) the room we had was enormous with fridge large sofa queen size bed - most comfortable hotel bed we have ever slept in bath and not a bad view. -) was clean and warm -) was quiet - we got talking to another couple who had stayed in a hotel nearer the centre - they were freezing all night due to heating being inadequate and also had no sleep due to the noise -) helpful concierge- norman - who booked us onto a shuttle bus to jfk as it was the day before thanksgiving and taxis were hard to get - cheap at $-- each. another good point is that there is a fabulous amish deli on very nearby with an array of foods - it is worth going in just to look. also nice coffee shop the coffee pot on ninth avenue - lovely bagels only $-.very clean and the staff were great. we felt safe even at night. managed to get tickets for the odd couple by queueing at the theatre at --am - only paid $-- for a standing ticket. it is all that was available and it was fine. better than not seeing it at all. i know this supposed to be a hotel review but nyc is such a fantastic place i could rave on forever - and yes i would use the skyline again. the extra bit of walking is the comfort ant the peace and quiet.',happy
id42143,' the room was very small the carpet was very dirty and the shower had black mold... not good considering how expensive this room was! that is the bad stuff but they comped us with free breakfast and free drinks and a late checkout. the goods stuff is the location comfy bed the restaurant on the patio the beautiful lobby the wonderful staff the crowded bar with amazing views and best of all ... president obama was there for a meeting! yeah i got searched a bunch of times but hey so cool!! i got some great photos out my window of the whole arrival!',not_happy
id42144,' i have finally found my favourite hotel in nyc! i went to nyc with - other women and we were all able to stay in the king suite with more room then we needed! the price of our room could not be beat for the amount of space we had and the service we received. every staff member we encountered were friendly and welcoming and made our stay very enjoyable. the location can not be beat. we were blocks away from major attractions like central park -th ave shopping museum of modern art and rockefeller center. lots of dining choices nearby starbucks around the corner subway station right outside the hotel. although the buffet breakfast was an additional charge it was still delicious. i have been to enough hotels in nyc to know this one is by far one of the best! i will stay at this hotel again and again.',happy
id42145,' we stayed at the hotel when the cheerleaders contest was held. our room was wonderful. we had a problem and they corrected it right away. the small children in the hallways created a problem when the parent wouldnt watch them. they had fruit for their free breakfast',happy
id42146,' my girlfriend and i chose the sanctuary based on the great reviews it received and we were not disappointed. as soon as we arrived julio the doorman made us feel welcome without the usual false greeting you tend to get elsewhere. the front desk staff were polite and friendly and dealt with our check in without any problem. the hotel location is fantastic especially if you already know your way around ny. you are within walking distance of most of the major attractions. we were in room --- which was an upgrade thanks to freddie which was no more or no less than i had expected from all the previous reviews. nice clean and quiet just what i had asked for. breakfast was great you could either sit in or as i did take it back to your room. it was all you needed nice coffee and pastries (a good selection of other breakfast items were also available) breakfast staff were also very friendly and attentive making sure everything was topped up. as the title suggests we were in ny as a birthday treat to both of us as our birthdays are - days apart and on each of our birthdays both the front desk staff and doormen acknowledged the fact on each of our birthdays which was appreciated. this was the level of attention - detail the staff go to to make you feel welcome. special mention must go to freddie for looking after us and advising us on several queries we had about ny. he is quite a character and brings the front desk to life with his personality. thanks for making this a great stay. we will definitely be back and will recommend the sanctuary to our friends. oh and a last mention must go to pat our cab driver on several occasions. other cab drivers should take a leaf out of her book.',happy
id42147,' after finding out this is the hotel we won from hotwire i was disappointed and anxious at first cuz at the time the reviews are not pleasant. when the time to stay drew near i tried contacting ms. melanie turner thru email to voice my concern and send my requests. she assured me that we will all be well taken cared of and that all our - rooms will be to our liking. my worries are all for naught. from the time of check-in til the time that we have to leave we felt very important to them. terrance processed our check-in with warmth and enthusiasm. we were assigned - superior corner rooms. -------- and ----. the views in the rooms are awesome. some reviewers say that the bed is firm. yes its true that the bed is firm but it is very good for aching backs after a long day of exploring nyc and we had the best sleep. melanie even threw in some perks after she found out we were celebrating special events during our stay. we were not able to use all but the gesture was very much appreciated. security was good they even went up to check why our doors when we left it open. and when we had slight problem with the room key they asked for identification before changing the keys. we had to leave our bags in their storage area and they dont let anybody in since there is also a camera for security to monitor the luggage room. location is perfect walking distance to food shops transpo and entertainment. if you want to be featured in good morning america prepare in advance your banner and wake up early its just around the corner. walgreenssubway are open --hours for a quick bite. forever -- is open til -amsephora til -- midnight. if you dont mind the craziness of times square and would rather opt for convenience millennium is the place for you. a major subway line is also nearby which can bring you to central park and battery park without changing lines. radio city rockefeller center fifth avenuerestaurant row are within walking distance not to mention most of the broadway theaters. elevators can be a bit busy during morning rush hour so just allot some time if you need to go somewhere on time. i left tips everyday for housekeeping to make sure our room is cleaned everyday. thank you to all the staff esp to ms melanie and terrance who made sure we have a wonderful ist time experience in nyc.',happy
id42148,' i got a great room on a higher floor of the harbour tower. i believe these are recently remodeled - they are very sleek and modern in appearance. large flat-screens nice furnishings good layout. spectacular view to boot. property has a good feel to it - upscale but not pretentious. bars and restaurants have nice atmosphere. staff is of top quality everywhere you go. had a sudden illness which required a trip to the emergency room in the middle of the night in an unknown city and they assisted in everything happening smoothly and quickly. follow-up call to check on my welfare as well. conference amenities (why i was there) also more than adequate. good place for large functions. fantastic location at the harbor. wish i could have enjoyed san diego more - but i did enjoy the hyatt manchester alot.',happy
id42149,' small noisy hotel rooms with thin walls. the view was terrible. the eggs were horrible bacon was thin and greasy. waffles were okay and apples and bananas were available throughout the day. staff was non-existent other than free popcorn. parking was expensive at $-- per day and the small lot was located - block away.',not_happy
id42150,' we came to nyc so my niece can tour some of the colleges on her list. after checking in at --:-- pm after a non-stop tour from los angeles to st. louise mo we were tired and a bit hungry. so we were delighted to find that they have a -- hour complimentary snack bar on the -nd floor which they also use for complimentary breakfast. finding anything free in nyc is rare! what they serve is not very costly to them but it has a -- fold return on investment because we would definitely recommend this hotel and will come back the next time were in nyc. i gave it a - star instead of - for - reasons: the reservation guy messed up on having a car pick us up at the airport - no show. and the windows in the room did not block and nightlight and daylight very well so it was hard to fall asleep.',happy
id42151,' no complaints about the service. the room was clean and quiet... but overall a bit disapointing for the price we paid. the room was a bit tired and just a tad shy of being seedy. the loby was very loud. ive stayed at much nicer hotels in boston that cost less.',not_happy
id42152,' late on friday august -- we found out we were subject to a mandatory evacuation in lower manhattan because of hurricane irene. luckily for us on the recommendation of a friend we were able to get one of the last available rooms at the hotel indigo in chelsea. our family including our cat was welcomed the next day as we checked in during the storm is approach. it was chaos outside but smooth efficiency inside. everyone at the front desk had a smile. the first room we checked into had a hurricane party going on next door. we were promptly switched to a quieter room with no hesitation even though the hotel was obviously fully booked. the hotel and rooms were spotless. great flat screen tv. comfortable king size bed with - or - pillows. loved the bathroom and the rain shower the keurig coffee maker and free coffee. we were told that because of the hurricane everything in the minibar except alcohol was on the house. for the same reason the usual $-- charge for our pet was waived and we were allowed a (very) late checkout the next day again at no extra charge. we so appreciate the welcoming and accomodating staff who themselves were stranded at the hotel overnight because there was no public transportation. a special shout out to kristen at the front desk. we will recommend the indigo to all our friends who come to visit new york in the future.',happy
id42153,' spent - nights in this hotel in august great hotel with really nice modern rooms and a great pool. close to san diego down town and beaches several places to eat nearby. the only downside was the -- dollars a night parking fee but would recommend this hotel.',happy
id42154,' i had a mommy-runaway-for-the-weekend trip mar ---apr - ---- and stayed in a director is room. queen-sized bed two bedside tables arm chair desk and chair little closet little bathroom with slightly oversized shower. i was alone and out of the room most often so the size was fine. a professional membership got me the room for $---night which for right-in-the-middle-of-everything-chicago isnt bad at all. i walked to the art institute the symphony the ann taylor loft store and the house of blues without a problem. parking on the next block was $--+ a day without in-out. as a woman alone i wasnt wild about the subterranean parking garage but it was well lit and there was an ancient man acting as a guard. the little restaurant downstairs was terrific and i ate there both nights. try the asparagus and prosciutto salad with a glass of valpolicella and the white pizza. there is a coffee shop just outside the hotel that was delicious. overall it is not a luxury hotel the rooms arent huge but the room had the necessities and a nice view.',not_happy
id42155,' this hotel is awesome. the location cannot be beat with cvs walgreens etc just outside the diir. the staff are ammazingggg. warm kind helpful- you feel like family and that is part of what makes this place a gem. the free breakfast is an added bonus with lots to pick from hot & cold. the units are huge and views are stunning. the finishes might be a little old and not fancy but i dont care and believe me you wont either. great stay. will be back and tell others. love this place and eileen the manager is super!',happy
id42156,' i was in seattle for my best friends wedding and she had reserved a block of rooms at this hotel. my husband and i checked in friday night along with another couple intending to stay two nights. when we checked in we were told that our room would be a different price than what we were quoted. i questioned the woman checking us in and she said we needed to have the confirmation number. i printed off the confirmation number and showed it to her. she then told me that the confirmation number was not enough and that i needed to have the price i was quoted in writing. i did not have time to deal with that right away ( i had to get ready for the rehearsal and grooms dinner.) so we ran up to our room to get ready. when i opened my hotel room door the smell of smoke was overpowering. i immediately returned to the front desk because i had definately not booked a smoking room. the woman at the desk told me that my room was not a smoking room but the floor underneath my room was smoking and it must have drifted up. !?! i asked her what she could do for me and quickly because i needed to get ready and go. after she debated with a couple other employees i was told i could wait -- minutes while they cleaned it or check into a room on the -th floor (no view) which was a downgrade from my --th floor with a view. i had no other choice than to take the downgrade. i asked to speak with a manager no one was available. i asked to speak with the person that i had originally booked my room with. i was told i could call the front desk and asked to be connected to her if she was in. we stayed the night in the -th floor room and the fan in the bathroom was broken! the next day i reported the broken fan and again asked to speak with a manager. i was told the manager on duty was on lunch breakbut i could leave my cell phone number and they would call me. i never recieved a call. we all checked out after the one night telling the person at the desk that we were extremely dissatisfied. the staff seemed very uncaring. i asked for directions to the marriot by the water they could not give me directions. i asked them to look it up on mapquest for me they couldnt do that either. i just looked at my bank statement and realized they have charged me for - nights! i will have to call and figure this out now. this hotel is a joke and it is not even nicely decorated. it seems run down and old. the bride had the suite on the top floor and even that room wasnt amazing. the furniture was marble but chipped and looked out dated. i would never stay at a warwick again!',not_happy
id42157,' the marriott marquis marina is located perfectly to provide for strolls around the marina or a walk to the gaslight district for dinner and drinks. the pool area is superb and the service outstanding. well come back the next trip to san diego.',happy
id42158,' our stay at the hotel lombardy was first class in every way. from the moment we arrived the bellhop; mr. anansar (spelling may be slighting skewed) treated us with the utmost respect. he was very charming and made us feel right at home. his advice on dining was spot on! the front desk person was very polite and courteous quickly allowed us to check in much earlier than the normal check in time the hotel reminded us of a hotel we had once visited in cental paris which we loved. all of the ameneties one would expect from a cozy quaint and charming hotel. from the rooms to the restaurant; everything was exceptionally clean neat and orderly. we will definitely stay at this hotel in the future. it is location is only - blocks from the white house in one direction a brisk -- minute walk to georgetown in the other and about - blocks directly in front of the lincoln memorial. we walked everywhere during our stay and wished we would have been able to stay longer. we stayed during the cherry blossoms festival and the city had a lot of festivities in all directions. we appreciate such great hospitality.',happy
id42159,' old hotel with a great renovation. fantastic! great night sleep no noise excellent (firm) bed and pillows. fantastic location with lots of food and entertainment near. valet parking is very convenient. will definitely stay again!',happy
id42160,' i stayed here over new years (- nights) and got a good price from hotwire.com. the hotel was huge we stayed in the east tower on the --th floor in a king size bed room with a great view and modern interior. the downside was that is was a handicap room so it was close to the elevator that made quite some noise all thru the day. and the bathroom had no place to put our things (had to put everything on the floor) but they told use about it while we were checking in. besides that the room had everythingvery comfortable bed coffee-tea maker iron tv++++ the staff were very friendly and helpful except from one of the concierge that had a bad attitude. the location is central right next to millennium park and michigan ave! if you´re not a fan of typical touristy big hotel with lots of people this is not for you.',happy
id42161,' when we drove up my first reaction was: oh oh. we are not in the middle of town. truth is downtown dallas is * ahem * a tad gritty. the westin galleria is in a commercial but upscale area. i felt ---% safe. downtown has a criminal court probation center and other cheery municipal buildings. the galleria is about ----- minutes north. my only gripes with the room are that the heavenly bed is too . . . poofy. lots of sheets and pillows. the a-c was a little hard to regulate (room ---) but not a too-doo. free coffee in the lobby. con: gone well before - a.m. nice gym. fast elevators. desk service: eh but not insulting or mean. just a bit daffy.',happy
id42162,' we booked our stay through priceline. first the positives.... this hotel is in a great location. it is very close to rush street and michigan avenue. there are lots of restaurant and shopping options within a short walking distance. the staff are very nice and the cleaning staff do a great job. since we drove our prius we were able to park for free! now the negatives.... when we travel we never spend much time in our room so room size is not a big deal. however the room we were in first was very tiny. we opened the door and there was the bed! we couldnt leave our suitcase open since there was no where to walk. since the room was so small the air vent was right over the bed. when we were in the room we kept turning the air on and off. it was really cold if the air was on for too long. the sink in the bathroom had a very poor design. it was so shallow that when you washed your hands you were touching the bottom of the sink. the worst part about our room was the noise that was happening in the early morning hours. when we got to our room we looked out the window and saw a large building under construction. we immediately went back down to the front desk to ask about this building. the front desk staff assured us that the building had not been worked on for two years and that there would not be any noise. that evening we heard noises that sounded like construction until about - a.m. the next night there continued to be noise (e.g. the sound of circular saws and metal pipes being dropped) but it was even louder. we went down to talk to the front desk staff and found out that scaffolding was being built since the building needed to be repaired. we requested to be moved to another room but were told that could not happen until the next day. we were moved the next afternoon to a courtyard room that had no scaffolding near it. it was much quieter. it is definitely not a good business practice to allow construction work on your building until - a.m!',not_happy
id42163,' the hotel should have been named mount vernon hotel & soup kitchen (as opposed to cafeteria which by the way is mysteriously missing from the hotel advertising name.) as i walked up the front stairs i was greeted by a few homeless ruffians instead of a doorman. i started to get a bit concerned as i was a little low on spare cigarette butts & loose change for the handouts before even entering the lobby. to our surprise the gentleman at the reception desk was very nice personable and helpful. the room seemed clean enough at first glance but at second glance we uncovered a nice size brown - yellow stain on our scratchy polyester comforter (which we immediately ripped off). this has no reflection on the friendly cleaning staff as they do the best they can with what they have to clean. as for the amenities - the bathroom was low on towels toilet paper and tissues the one cup coffee maker provided was set up in the bathroom next to the door that wouldnt close ~ unless you put all of your weight on it and when you did it would make a loud bang (my girlfriend jumped out of bed one night thinking it was a gunshot coming from outside the window) and the amount of shampoo they give you wouldnt have washed the beard of the homeless man out front. the free breakfast each morning looked like it was hot from the steam coming from the buffet but was cold as ice even though we were the first in line at the soup kitchen er i mean cafeteria. the price was extremely high since we paid $--- for two sleepless nights in a room with no refrigerator and no microwave with a cafeteria in the lobby that was closed for lunch and dinner. this hotel shouldnt charge over $-- a night. i would like to end on a positive note and will say that the staff was extremely friendly but we would not recommend this hotel or ever stay there again.',not_happy
id42164,' just what you would expect from sheraton. a nice clean hotel with plenty of room. the room was very nice and super comfortable bed. the only thing i could find that wasnt top notch was the bathroom tile and shower head could use a clean or replacement. but that is honestly the worse that i can say and it want a big deal at all! i just love a clean bathroom! the amenities were nice and there was a free shuttle to and from the airport and free wi fi. breakfast wasnt a total rip off and had a large selection of premade stuff. i was perfect for a night to get over the jetlag!',happy
id42165,' missing a pool (spa only) and light sleeper alert - make sure to ask for a room in the back . rooms facing west olympic basically overlook a very busy city street. very courteous front desk - $-- valet parking only. ---- min walk to westfield mall and across the street from ralph is grocery. standard buffet breakfast and light dinner available.',not_happy
id42166,' everyone from the doormen valet front desk attendants room service workers riding in the elevator and maids were the friendliest group of people i have seen in a while. they made our stay very comfortable. the location is ideal for all the restaurants in the inner harbor the aquarium and camden yards. the $--.-- a day parking fee is a way too much.',happy
id42167,' we moved to this hotel from the carter as it was a bargain price for accomodation in new york. on arrival we were greated by a lovely lady at the front desk who checked us in much earlier than expected without difficulty. the room was very clean and spacious a huge comfortable double bed with lots of storage room for luggage. the bathroom was very clean and tidy and although the fixtures were dated the tiling and paint had obviously recently been updated. as new york is so easy to get around in anyway we found the location fabulous and there were lots of great restaurants and bars nearby on -rd ave.',happy
id42168,' stay here quite often the property is adequate but service is horrible. last straw for me was when i agreed to the -- dollar a night upgrade for the --th floor lounge. key didnt work on the first night so i had no access. i asked for a credit for that day and they said no because id still have breakfast available. i said ok can you credit me for the night i couldnt get in? they still said nope cant credit you -- bucks for the night service you had no access to. manager jean apparently would rather have my -- bucks for a service they didnt provide than my goodwill over years as a customer. sounds trivial but this is always the first sign of a decline.',not_happy
id42169,' wonderful little artsy hotel on the quiet part of the riverwalk. a little walk from the tourist noise and bussel but a nice leisurely stroll in an uncrowded and beautiful part of the riverwalk. great staff and management. very helpful. ask for a riverview room with a balcony on the third floor. patio below has been noisey but not for long. it is different but great. great bar and casual breakfast area. nice pool too. parking is expensive and across the street but it is ok on this end of st mary is street. enjoy!',happy
id42170,' my mom and i were looking for a nice little hotel near union square for a holiday shopping trip. i booked the villa florence through the hotel is website with great ease. i was contacted twice via email before our arrival confirming our stay as well as letting us know a little bit about the hotel and what to expect in our room. upon arrival our bags were loaded and check in was a breeze. the bell man brought our bags up unloaded them showed us all amenities in our room and could not have been more friendly. our room a junior suite was charming. nicely appointed furnishings comfortable beds (even a sofa sleeper) newly updated bathroom with loccitane products. the location is superb for shopping being --- block from union square and - blocks to the san francisco centre. being located on powell there is a bit of street noise that filters in. just ask for an interior room and youll be fine. we were very pleased with our stay for the price and location it was well worth it.',happy
id42171,' when staying at the hotel i made the mistake of using my laptop to connect to the company server back in london when my laptop had not been configured to a local toll free number. i looked up charges which were said to be twice the usual at&t rate which was --c per minute. expecting to pay some --c per minute plus perhaps the odd connection charge i used it. to my horror the bill for less than two hours telephone line usage came to a whopping $--- which the hotel insisted i paid. some -- times the expected cost. tired of arguing with management at the hotel i paid but it left a bad taste in my mouth and the feeling of having been ripped off.',not_happy
id42172,' my husband and i stayed at the holiday inn express new york midtown on -- dec ----. we were in nyc just for the night as we had tickets to a broadway show. i had originally made a reservation at another hotel but read an article in the new york times about the opening of this hotel so cancelled our old reservation and booked here. we paid a rate of $---.-- (not including taxes) for a room on the --th floor with a king sized bed. this was a government rate (very hard to get at most hotels in manhattan) and we were not asked to show id (my husband is in the military). the cost of hotel rooms in manhattan just keeps going up and with a high occupancy rate it is really hard to get a decent hotel room for under $---.--. i thought this holiday inn express was a great bargain. the room was small but had a king sized bed nightstands desk sitting chair and armoire with a flat screen tv. the bathroom was also small but very clean with a large walk in shower (no tub). the wall mounted hair dryer in the bathroom is powerful and works well; no need to bring your own. the bed was quite comfortable and double sheeted with a polyester stuffed comforter. the hotel is in a great location; an easy walk to times square broadway shows and even not too far from penn station. i was very pleased with this great find and will definately stay here again if i can get a good rate.',happy
id42173,' i took my boyfriend to san diego for his birthday over the past weekend and we chose to stay here because of the value and the location. our experience here far exceeded our expectations. the hotel was located in a great upscale neighborhood and is literally right on the bay with easy access to a large walking path that parallels the bay. it is also close to a great sushi place. the check-in time is -pm but we were permitted to check in early (it is possible they felt sorry for us after our drenching at sea world!) we had a beautiful king suite on the -th floor with a balcony and great view of the foothills and parking lot. our room was clean and smelled fresh and although we were there for pleasure it had a great desk set up for a business trip. our room came with complimentary breakfast buffets for - each day of our stay and this was a great surprise. the cafe had an attendant making omelettes and belgian waffles to order and they had a great spread to include fresh sliced fruit fried potatoes and smoked salmon. we were thoroughly impressed by this hotel and all of its amenities. it will be our first choice for future trips to san diego.',happy
id42174,' booked in for - nights into what i thought would be a king superior room. with hindsight having checked our reservation email carefully it states a king interior. this is something i would not have gone for but it says it on the email and i missed that. on arrival we were given a room on the -nd floor right at the back of the hotel the room was not very big but was nicely furnished and clean. the view was of a back courtyard only. i suppose this is what they call a king interior! after some time that day i did go and discuss my disappointment with the room it is location view or lack of it and in fairness to the hotel they did offer us alternatives upgrades at no cost and even a room at their sister hotel up the road. i praise the staff for that. sadly the initial contact-room at the hotel had made its mark on us and we wanted out. we left the hotel to consider a refund on our accomodation pre-paid bill and went for a walk. lets consider the room they put us in.......no view small on the -nd floor in the back corner of the hotel we went into the marriott a couple of blocks nearer union square and for $-- cheaper than orchard garden for - nights and $- cheaper for the other - nights we were able to secure a room much larger on the --th floor with a wonderful view and even better furnished. they even threw in exec lounge facilities on a couple of days. back at the orchard garden they eventually agreed to refund the last - nights accomodation which i accepted and promptly moved to the marriott. for what we initially paid for the room the orchard garden initially gave us this was not value for money. yes we did accomodate the room no we didnt stay long enough to sleep there. if you read this review you need to take that into account alongside previous guest reviews.',not_happy
id42175,' when we first arrived the room size was nice but it was all downhill from there.  the location was within walking distance to mi tierra and the mercado but after night the walk is questionable.  when it came time for breakfast the food selection was shoddy.  the fruit selection killed my appetite however due to the collection of fruit flies around the breakfast bar.   the first night in bed was a little uncomfortable. my wife complained about feeling something crawling on her.  we didnt see anything so we let it go.  the last night (we stayed for two nights) came more of the same.  around --:-- that morning my wife went to dry her hair and picked up the hairdryer.  when she did an adult bed bug crawled out from behind the dryer. we went to the bed area and immediately found another adult bed bug crawling across the head board of the bed our two daughters slept in. we also found additional signs behind the end table and immediately called the front desk.  they sent the head of housekeeping to our room who seemed surprised but immediately confirmed our assessment.  she had mentioned that they had recent training on bed bugs.  when we left the guy at the front desk gave my wife attitude and cut our bill in half although with the mess we went through even that was a rip off.  we will not be staying in another la quinta.  the chain just has too inconsistent of a record with regard to their individual hotels... some are motel dumps that open to the outside while a rare few are okay.  this one seemed okay at first glance but ended up being a disaster... a bed bug haven.  i find it hard to believe that we hit the bed bug lottery and this is a rare occurrence.  stay at your own risk!!!  if you encounter the same issue you too could end up leaving all of your luggage in your garage washing all of your clothes on extreme heat hoping to kill any eggs-larvae that may have hitched a ride home and trying to find a way to fummugate your luggage so that you end up killing any other bugs that hitched a ride home.  that for us will be on top of us checking our own bodies looking for bites and any associated doctor bills and side effects that may come up as a result.  stay at your own risk!!!   what a disaster this place was.',not_happy
id42176,' i stayed at the hotel indigo a couple weeks ago after finding a great rate online. we were greeted with two drink tickets at check-in which was nice. i was first given a handicap room which i wasnt too thrilled about but when i asked to change rooms the staff was very friendly and had no problems giving us something else. the room was spacious for the city and well appointed with a comfortable bed. everything felt very new. the television had digital cable with plenty of channels. great rooftop bar as well as a bar in the first floor restaurant however never really saw many people eating or drinking. the location is decent. the action of chelsea isnt directly on it is door step but its only a short walk away. overall the hotel had modern yet warm feel to it. i would definitely stay here again.',happy
id42177,' my friend and i stayed in this hotel for a week at the end of may and we had there a wonderful time! the hotel is very well located (at a few blocks from time square but yet in a quiet and safe area). the room was spaciaous and clean the beds were comfortable and the fridge is very helpful. the bathroom is a little small for - girls but it was cleaned everyday and the towels are also changed everyday. the employees are very helpful and very kind their presence all day even at night is very reassuring. the breakfast cannot be taken directly at the hotel but we can have it in a restaurant just next door and it is ok. anyway we prefered to have it elsewhere to taste different kinds so it disnt annoyed us a lot.',happy
id42178,' enjoyed a great stay at this hotel that has a family feeling. perfectly installed in a suite with one big bedroom with - double beds and a living room with a small kitechette. very clean great room servive and friendly staff. good location close to -th avenue and st. patricks church. only improvemente that i suggest is the complementary breakfast which lacks the quality that the rest of the hotel has.',happy
id42179,' definitely a great place for the price! i stayed here over memorial day weekend (booked it b-c of all the reviews i read here). i really had no complaints whatsoever....the rooms were clean and spacious the bathroom was very clean with an actual tub and not one of those nasty stalls. the room had a closet and a nice mini-fridge. the continental breakfast was in a separate room from the lobby and was also quite nice. the hot cinnamin buns were fabulous but also cereal bagels fruit all that stuff. parking was free and plenty...the underground garage made me feel like my car was safe although maneuvering the car down there was a bit challenging. pool and grounds were clean. and last but not least..friendly staff good price and a great location a couple blocks from hollywood blvd walk of fame wax museum etc. we even walked down there past midnight and felt fine...there were lots of people around but mostly harmless club-goers.',happy
id42180,' only spent one night at this hotel as i was heading on down to san ignacio for a trip to see the gray whales; however the hotel certainly met all my expectations. it had just recently changed ownership and there was still some work going on to upgrade the hotel but nothing to incovenience the guests. the room i had was obviously newly remodeled and extremely comfortable. one of the most comfortable beds i have ever slept in! the decor was modern and tasteful and the room was very clean. hotel staff was friendly and the shuttle service picked me up promptly when i called to say i had arrived at the airport. the continental breakfast was pretty much the normal menu and certainly met my needs. the hotel was within walking distance of many restaurtants. i would definitely stay at this hotel again.',happy
id42181,' this hotel was horrible and i absolutely wont be back here. the parking lot is shared with a holiday inn express and we had to drive around for - minutes waiting for someone to leave. the front of the holiday inn had an event room that was attached to the circle drive for the comfort suites. there were several teenagers having a party in the room and it took up all the parking for both hotels. they were noisy and the security officer told them several times to get off the property. the room was extremely old and dirty. i wore socks because the carpet was so stained and gross. after walking across the carpet a few times my white socks were completely black on the bottom. the room is very outdated and doesnt look like it is been updated for over -- years. i stay at comfort suites - or - times per month and this is one of the worst ive been to. the breakfast room was large and spacious but the selection of food items was not good. we rented two rooms -- one king and two doubles. the double room had two full size beds -- not even queen as standard in most hotels. the tv is were old and very large. the furniture in the suite was old and stained. stay away from this hotel if you can. we would have left and went somewhere else but we arrived late into san diego and everyone was very tired.',not_happy
id42182,' hands down this is where to stay in baltimore. in fact it is a reason to go for a visit in-and-of itself (when you dont want to mingle with the baltimore riff-raff). i admit it im not the biggest fan of baltimore i knew it had its heyday but i had never seen much of the glitz just more just of camden yards and the inner harbor. so when my partner and i headed there to celebrate the one year anniversary of our wedding (which is where we had one of our first dates) i had visions of hyatt is and marriotts in my head and their boxy architecture and sufficient service (you know the kind where your stay isnt an experience unless it is a bad one). so i was ready to be really picky. i couldnt help but be impressed and im usually not. so because i write so few good reviews i wanted to make a list: location: literally - blocks to anywhere of any interest in baltimore (down the hill to inner harbor up the hill to mt. vernon over to the convention center). despite my fear of anyone who even looks like they are from baltimore we walked everywhere and only had to take a cab twice (when we went to dinner at charleston). the building: wow looks like the plaza in nyc one of the most beauiful buildings in baltimore or any city. the lobby is one enormous marble and stained glass antique so tred lightly. i am a sucker for immaculately preserved buidlings from america is industrial heyday (we just dont build beauty now like we did). curb service: i can usually carry my own bags but they guy with the humphrey bogart hat was so friendly and im a sucker for good fashion so that was that. we were whisked in which gave us the feeling of being quickly rushed past the coach passengers to first class so that feeling of superiority immediately put me in a good mood. lobby: the reception is on the -nd floor and rocks it out. you thought the w was posh this is how youd decorate if you wanted to show off but still wanted it to be comfortable enough to let your inner rock star party a bit...um did i mention lots of free wine. so we thought about having a glass before we even checked-in... im sure that would have been okay the place just has that vibe. check-in: to the point and friendly. they even have a train with toys for kids (not that i really care for kids unless they are entirely silent and serve some purpose but its a nice little idea). the room: wow wow. i cannot say enough. flat screen comfy bed very quiet turn-down service champagne (on-ice) and chocolate covered stawberries and a -ft deep two person jacuzzi tub. (one nit: some instructions on how to operate the tub would be great we figured it out though and im sure we coulda called too and someone would have told us). we could have stayed in the room the whole time. checkout: it was a bit crowded when we went to check-out on sunday but most of that was due to some irresponsible woman with - offspring who sounded like -- (i guess its hard to screen for that without barring children all-together). a bell hop was on it though and i was actually impressed while he distracted them with the toy train so the front desk could get her checked out. price: so i love to live it up but the inner-midwesterner kicks in and i need to get a deal. this hotel was soooo worth every penny and i didnt even realize what a deal we got until we got there. we got upgraded so we definitely got more than we paid for but even then the price was about the same as marriott and the hyatt. i cant think of what else to say. the hotel monaco made our experience. so instead of just having somewhere to stay it was part of the trip.',happy
id42183,' only spent one evening (april --) so i cant really furnish to much info. i had requested a quiet room on a high floor when i reserved the room online. upon checking in (very early --am) was told that the room was not ready (as i had figured. not a problem because wife and i were going out sightseeing anyway) the woman behind the counter told me that she was holding a corner room for us on the -- floor and also wished us a happy anniversary (i guess they do read the comments and requests when booking online) room - clean mini-fridge microwave king-size bed had comfort control on each side of mattress (firm to soft) flatscreen tv internet access. overall a nice room. my only complaint would have to be the walls. we could hear the people in the room next to us very clearly. (thats why i bring earplugs with me) also there is a firehouse on the corner of - ave and w --st. (pretty busy firehouse) but after a full day of sightseeing dinner and a show then drinks after and earplugs i didnt hear a thing (though my wife said she did hear them a few times during the night) but hey thats life in the big city. dont bother with breakfast in the french restaurant downstairs. if you get a breakfast voucher from the hotel you will be given a different menu than from people comimg off the street and paying. breakfast on your menu will have waffle or -egg omeltte with your choice of - fillings from about -- to choose from. hostess was rude (french what do you expect) and the omelttes we ordered were not correct. we did not send them back because we figured we would have to wait another -- minutes for it. room price with breakfast included and all taxes $--- pretty pricey for an average hotel. but i guess location dictates prices. hotel is in a great location near theatres bars and dining. staff - all friendly and helpful so much for not being able to furnish much info.',not_happy
id42184,' i stayed - nights at the da vinci and had no problems at all. room was clean bed was good bathroom was perfect. dont listen to the bad reviews this place is perfect for somwhere to sleep and freshen up when in new york!!!',happy
id42185,' i was in new york city for the book expo and decided on the w because i wanted to be right in times sq. i have never had such a wonderful experience! i had a cool corner room with a times square view on the --th floor - and i could open two windows a few inches to hear the city sounds and it was quiet as a mouse when i closed them. the staff especially patrick & jamila sent me welcoming e-mails and offered to get tickets dinner reservations anything. definitely a wow factor when i had a lovely gift bag with the cd of the broadway show i told jamila i had booked tickets for. the hotel has a really cool hip vibe from the time you enter the waterfall lobby all the way to your room. wi-fi was great in the comfortable lounge and i would stay here again and again. when they advertise whatever - whenever - their service really lives up to it!',happy
id42186,' a nice business hotel with a pool free wifi great germantown location free breakfast and manager is reception (read: free drinks). staff was always very friendly and helpful. great value for the money.',happy
id42187,' we stayed one night at the amalfi to celebrate our anniversary. hotel lobby is very minimalist easy check-in. room is small but has nice touches...books on shelf cds nice roomy bathroom and loved the double-headed shower and aveda products. bed was comfy. continental breakfast was very nice croissants muffins breads fruit etc. we would stay there again.',happy
id42188,' you will not find a better hotel for the price! it is the only place to stay!',happy
id42189,' we arrived at this hotel on november -- and would be staying until november --. we chose this hotel for location and pool for a - year old. upon checking in we discovered that pool was closed due to renovation that was a huge disappointment. we were told that their sister hotel the westin - blocks away will allow us to swim in their pool. that was a complete no for me. we decided to cancel our stay but since w booked through expedia we would have to contact them. the manager on duty carl perkins advised us he would waive our one night stay since that was the policy to be charged. expedia needed to speak to manager and they both spoke and things were cancelled. expedia insisted that the westin phoenix downtown was sold out until carl perkins checked and was able to get us a room for our entire stay. thanks so much!!! we had a good experience with this hotel helping us out and looking for rooms at the westin. we plan on coming back to this hotel in the future for a stay.',happy
id42190,' enjoyed my stay here and have only one problem. (which ill get to a bit later) staff was excellent and lobby-rooms were well maintained. there is a free shuttle that will drop you off at downtown points of interest like pike place market pioneer square and westlake center near the mall and light rail. now my one issue is not with he hotel but with priceline. i bid on -.-* downtown near pikes place and was surprised to receive this hotel which is not in downtown. it is in a neighborhood on the outskirts of downtown called capitol hill a nearly -- min walk just to get to the center of downtown. i feel this is misleading and priceline needs to define this zone separately. as for the immediate neighborhood it is in a gay friendly neighborhood similar to the village in nyc except a bit quieter-low-key if that is your scene. also near is a hospital and university. that said the free shuttle to downtown was extremely helpful. because of this and the absolutely pleasant stay i had i actually wouldnt mind returning to this property in the future.',happy
id42191,' this was a very mixed bag of a place. we stayed here for one night and while we liked our modern room with its comfortable bed stylish furnishings and nicely appointed bathroom the decor was a bit on the sterile side. beyond that we had several issues with the hotel: it is inconveniently located way over on the west side in an older industrial area with very few restaurants or other amenities nearby; the hotel restaurant itself is very over-priced for what it offers; the hallways are a little maze-like; the heat didnt work in our room and needed to be fixed by the staff (which they did do); and at least when we arrived (around -:-- pm on a weeknight) very loud thump-a-thump music was blaring throughout the hotel lobby (not exactly the most pleasant welcome ). so for us the location and the vibe werent at all what we would have liked for a brief relaxing getaway.',not_happy
id42192,' it is very hard to find a well-priced clean modern hotel in nyc these days. we were delighted (and relieved) when we stayed at the courtyard on --nd street and -st avenue. the room was immaculate and the furnishings modern and upscale. the front desk staff were jolly and accommodating. also the hotel offers inexpensive ($--.-- for -- hour) parking. the closest subway station --th and lexington avenue is about a five to seven minute walk. this will be our hotel of choice for the upper east side.',happy
id42193,' all i can say is worth every penny. we searche a fair amount on the internet for a place to stay. the reviews for many of the places seemed to be mixed. the sure ones were way out of our price range. then we came upon ink -- the posted pictures caught our eye. we first thought the pictures always look better...not....the hotel in person was everything the photos depicted and more. from the elagant but modern decore in the lobby to the spacious rooms attention was paid to all details. we stayed on the --th floor with a view of the city. the extras offered such as coffee in the morning and wine during hour are a bonus. the sky lounge is remarkable with an eye stimulating view of the city. the hotels location near the river gives an overview look of thye city skyline. staff were fantastic and special mention to the lead concierge. if it sounds too good to be true...guess again..you will not be disappointed.',happy
id42194,' i stayed at this hotel for - nights last weekend and aside from the fact that i picked one of the most expensive times of the year to visit new york so the hotel was a little bit more pricey than usual i had a fantastic time at the hotel. there had been a lot of reviews about how small the rooms were but having been to new york a few times i knew what to expect. however the room i had was a deluxe and was regular by any standards but huge by ny standards. my room was clean and was well cleaned each day. front desk and front of house were a dream an really looked after me while i was there (dealing with an irate taxi driver on my behalf). --th floor lounge is beautiful (not well enough used in my opinion) with gorgeous views free internet and free coffee. the restaurant was lovely and nicely buzzing and my meal was perfect service and qualitywise. the wine selection was good and the cocktails were strong. it opens late to so perfect for a wind down before heading to bed. locationwise it was a lovely and quiet location away from the tourist bustle of times square but easy to get to the epicentre by subway or by bus. all in all a top stay and to top it off when i called on my return home to uk (on wednesday) to say id left behind my expensive electric toothbrush not only did they have it (many hotels would have denied knowledge) but they shipped it back to me for early friday morning for a very reasonable price. hotel guys and gals if you read this. thanks x',happy
id42195,' we have stayed at the omni in the past by booking directly through the hotel and what a difference it makes to the quality of service. from the moment we checked in we were repeatedly reminded that we were a priceline booking and therefore could not have a room with - beds the kids could not have the handouts and it took - --- hours to finally get a roll away which hardly fit in the tiny room we were given. we were very disappointed with the overtly rude service. if they do not want to accomodate third party bookings then they should not make rooms available on third party sites such as priceline. another inconvenience was due to the fact that - of the elevators were not working and we finally had to resort to walking down - flights of dirty stairs since we couldnt wait any longer for the one working elevator. also we were charged for - days of valet parking even though we only stayed - nights. we got the extra day of valet refunded and were told they had charged everyone in the hotel for an extra day of valet (on accident). hmmm.... it isnt likely that we still stay at the omni again any time soon. we prefer to stay at hotels who treat everyone with respect offer friendly customer service and welcome children as well as business guests.',not_happy
id42196,' i’ve been there in september ---- with a friend. the hotel is in excellent location in front of the prudential centre and close to fenway park newbury st. and boston common. the hotel is clean and comfortable rooms are spacious and quiet but wi-fi access should be free (a daily charge for wi-fi is applied). the staff was friendly and helpful and the view from our --th floor’s room was great!!',happy
id42197,' do not stay in this hotel. the room i stayed in is a single bedroom for one person. the room is extremely small maybe around --- sq ft and the window opens to the back alley of another building. you can literally touch the dirty pipes and walls outside from the room. therefore opening the window is not an option. my room was right next to the staircase and is extremely loud. the hotel building is really horrifying.',not_happy
id42198,' my wife and i stayed here for almost a week while she attended a conference. great location on the riverwalk. big comfy tasteful room. staff was quite efficient professional and friendly. we both enjoyed the restaurant and the cork bar (special kudos to leacy and daniel). fitness center was well-equipped for my needs. this is now my go-to hotel for san antonio.',happy
id42199,' this hotel does live up to its - star rating and the w brand. i would rather stay at the millennium broadway hotel two blocks away and save myself $----night for a comparable experience. celebratory things about the hotel include comfortable bed stylish fixtures and modern colors and design. the central location is both a curse and a blessing. most locations were a -- minute cab ride away and for longer trips it was easy to take the subway - since all the major subways have stops at times square. the drawback however is that times square is beseiged by tourists night and day. also if you occupy one of the middle floors and draw your blinds animated graphics and neon pelt you at every turn. the lobby bar was stylish but uninviting. room service was courteous reliable and the cuisine was tasty. as other reviewers have noted the rooms were extremely small - but this is typical of manhattan hotels. the wireless broadband service was on the fritz when i stayed there last week though the wired broadband connection in my room worked well.',not_happy
id42200,' not the best hotel weve stayed in it is a bit tired but certainly above average clean and functional. positives: it is just --- blocks from all the subway lines it is within easy (-- - -- minute) walking distance to all the sights and downtown neighborhoods and restaurants. we walked everywhere and seldom needed a cab. negatives: they lack a concierge but staff is pretty knowledgeable and friendly. we were there a little over a week and after eating wonderful but heavy dinners for - nights we found welcome relief from the whole foods next to the hotel. easy and cheap cab ride from logan.',happy
id42201,' i rated this hotel as average because it was clean the bed was very comfortable and our room was quiet. the hotel has over -- floors with just two elevators and one was broken during our visit. we used the stairs to go down from the --th floor to avoid the long wait. there were some irritated guests and i see that i am not the first reviewer to have experienced this problem. the lobby is small and feels crowded. the bedroom and bathroom were also very small. it was okay but not sure i would stay there again and risk another broken elevator.',not_happy
id42202,' we spent four nights at the lodge...when the coffee cups dont match and the soap if from one company the shampoo from a second company and the bottles on the counter dont match you sort of wonder what is going on. there was a big hole in one of the cabinets where the mini-bar had been...and there was no in room security safe so my wife schepped her jewelry and our extra cash everywhere we went...which i really did not like. this place used to be great...now the room staff yells at each other in the hallways and the air conditioners make some truly horrible noises that wake you up. our room was carpeted but the room above us had hard floors and dropped keys chairs moving around on the floor and other noises from above were a constant distraction. i think perhaps it is time to tear this old dog down and build condos...there are so many far nicer places to stay in this area...and even more closer to universal studios. pass on this place for sure',not_happy
id42203,' this was a great small sort of boutiquish hotel. it is located directly in the gold coast and the shopping-dining is within walking distance.',happy
id42204,' i am a full time student and full time employee. fall semester has really been rough. my husband was coming to houston for training for the week so i took advantage of a getaway. it was so nice to get some real sleep free of stress. my room was so quiet! would have been better with an elevator but that was okay.',happy
id42205,' this is a nice enough hotel in terms of lobby and decor. however the bottom sheet and the mattress pad are under-sized and do not cover the entire bed. it is bad enough to have to sleep on the mattress pad but to also have to sleep on raw exposed mattress is simply disgusting. i hope they got a good deal on off-sized sheets because they did not get additional revenue from me as i checked out after one night.',not_happy
id42206,' i came to the sax last month for a conference and all and all they did a fine job. my room was spacious and well-appointed and my requests for early check-in and a refrigerator for my medication were quickly obliged. the conference facilities were adequate but there was poor wi-fi and cell service throughout the building. the staff was remarkably friendly and the hotel itself is in a great location - it is literally a stone is throw to several restaurants and stores. what robbed it of a fifth star was the fact that it seemed like it was just starting to lapse into obsolescence. for a seemingly modern hotel there were signs of chintz once you scratched the surface. nothing major mind you but little things like noisy elevators intentionally dim lights loose fixtures; it just seemed like it was a very very nice swank hotel.....- years ago. if i paid the full rate for my room i wouldnt have been so jazzed. the sax was a nice place to spend - days but if youre into modern high-end lodging this might fall a bit short for more discerning guests.',happy
id42207,' we had a nice time in hotel rex. when we arrived we were able to check in straight away and the staff were very pleasant. we were on honeymoon and the congratulated us on this! after a nice day at union square which was very close we came back to a lovely bottle of californian champagne and strawberries dipped in chocolate that were left as a surprise. the rooms are a tad small but hey youre in san francisco.',happy
id42208,' this was my first trip to san diego. a friend made the brilliant recommendation of paradise point. this is not your typical hotel stay. it is more like having your own little house with your own little beach in your own little world. the landscaping is beautifully upheld all the pools are heated and the staff would even wave (and smile) when we drove through the resort! the rooms have everything you need (fridge fireplace flat screen tv) but you will probably find yourself outside sitting in the two wooden white chairs placed in your little backyard area staring at the sunset.',happy
id42209,' this was the worst place ive ever stayed in my life. ive stayed in a lot of day is inn that were clean adequate rooms in a safe neighborhood. as we followed the directions we became apprehensive. when we entered the hotel lobby we knew we had made a mistake when we saw the bullet proof glass surrounding the front desk. with our arrival being -th of july week we felt stuck knowing we could probably not find another room in town at - pm. we decided it was better to lock ourselves in a room there than to risk not finding a room elsewhere and having to spend the night in the car. ill just say that after my one night stay here im not sure if ill ever book days inn again! the carpet was soiled. the headboards that were supposed to be bolted to the wall was coming off. we checked out at first light assuming this would be the safest time of day to get out! prostitutes were hanging around out front and coming in purchasing rooms. definately not a place for a family!',not_happy
id42210,' i just returned last weekend (thanksgiving) from staying at this hotel. as a hilton honors member i have high expectations when i visit a hilton property and this location did not dissapoint. the hotel is situated perfectly as it is within a short walk to times square (saw the parade!) and off the beaten path enough for downtime. there is a small grocery-deli accross the street and - drug stores on either side of the block (in case you need bandaids for those blisters!). the front desk staff was excellentespecially ennio who was very friendly and patient for those usual tourist questions we tend to ask. (-: the hotel has free starbuck coffee every morning in the lobby for guests afternoon hot tea and evening cookies after a long day. very hospitiable! the adjoining restarant is just ok and very pricey for breakfas items. go down the street - blocks to find a nice diner that is very reasonable. good times!',happy
id42211,' luxurious rooms great staff exceptional amenities perfect playlists - everything you expect from the hard rock hotel. the staff made the experience exceptional beyond the hotel as well offering and assisting with recommendations and reservations for enjoying san diego is signature gas lamp district. everything is within a short walk or cab ride from the perfectly located hotel. i came for business mid-week and extended my trip for an additional day to enjoy st. patrick is day downtown - truly an experience. i previously lived in san diego for a decade and would rate this hotel near the top of the list.',happy
id42212,' judging from this hotel is size and the number of reviews the ramada new yorker hosts a lot of visitors. based on our experience it hosts not just the two legged kind. one morning my wife received a bug bite while getting dressed that turned into a large blister. a doctor diagnosed it as a brown spider bite. two nights later she received a second bug bite on her foot while lying in bed that was not nearly as severe as the first. the only consideration the hotel provided us was to move us to another room and appologize for the inconvenience. the manager told me that he had the room checked and found no infestation . he also took the position that that my wife could have been bitten outside the hotel. ramada customer service seemed sympathetic but only referred me back to the hotel manager. in the end we were offered a half-night refund on our seven night stay. in our view bug bites and poor service are unacceptable and avoidable. our experience at this hotel was not worth the money at any price. well pick another hotel for our next trip to the new york; this great city has many.',not_happy
id42213,' we got a really great rate on this hotel through priceline and couldnt have been happier. the location is excellent. you are within walking distance (- big blocks) of times square. you have the subway within - blocks in all directions which makes it very easy to get around manhattan. we were welcomed by a friendly face at our late arrival and provided great service through check in. the rooms were small but very clean and the lobby smells great!! the breakfast was awesome with hot and cold choices and a big variety including biscuits and gravy scrambled eggs yogurt etc. upon departure the front desk arranged a car to the airport for us and that went smoothly. overall excellent place to stay!',happy
id42214,' we stay at this hotel when we visit family in houston and weve always been very pleased. the rooms are nice clean and comfortable. the lobby is fun with koi fish and fountains and is always beautifully decorated around the holidays. the restaurant is very good there is a nice bar handy gift shop etc. the staff has always been very friendly and welcoming. there is always a nice note waiting in the room to welcome us to the hotel and when we visited recently with a baby a crib was set up and ready to go. they even delivered cake to the room on my birthday. if i had a complaint i definitely get the impression that the staff would go above and beyond to right any wrongs. ive been staying at this hotel at least once a year for several years and ill be back next month and am already looking forward to it. two thumbs up.',happy
id42215,' my family stayed at the candlewood starting may -- for - nights and the service was outstanding. we had a problem with our room and the staff went out of there way to accomodate our needs. juicy villanueva the night manager was very helpful and attentive to our needs. i would recommend this hotel without reservations. frank',happy
id42216,' my husband planned a surprise trip to new york to celebrate my birthday and to help mark something off my bucket list. the first part of the trip we stayed at the michelangelo for its convenience to the gershwin theater. the location is excellent. our room was beautiful and spacious!!!! the towels were soooo soft and the bedding luxurious. i was disappointed in the coffee service but that is just my taste. just plain croissants and no regular ole coffee. also the maid turned the heat on when she cleaned the room which was probably an isolated incident. i plan to stay here on my return trip.',happy
id42217,' the alex is in a decent (mid-town) part of manhattan. it tries to position itself as being very sleek and cool and no doubt when it opened and was new it would have carried it off. but at the moment too much of it is started to show wear and tear (see photos). the standards it boasts of - one of the leading hotels in the world - are simply not there. the front desk werent that friendly when i was checking in. they had a problem swiping my credit card and when i asked they suggested it was my fault. yet when they tried on another one of their machines it worked perfectly. no explanation or apology. the lobby is very small which is fine. it offers free wi-fi but not the room to work or check email if you planned to sit for a reasonable period of time. the bar is fine but expensive. the adjoining diner area is smallish. the breakfasts are fine but incredibly overpriced. service is reasonable although you do have to ask a few times for things. my room was very poorly designed. no overhead lighting made it very dingey and at night-time just dark. it was very clean and comfortable and serviced well. the bathroom was a little delapidated - see photo but spacious. overall i was disappointed. would not recommend and would not return.',not_happy
id42218,' stayed - nights on a business conventions with wife tagging along. loved the location and the facility and the walkability of the location. from the airport we tried the rail line which cost $----ea was easy and dropped us at the westlake station two blocks from the hotel. this worked great and we rode the train back as well. much cheaper than a cab and only slightly more effort and time. the hotel has been renovated. i like the layout of the lobby with a lot of comfortable sitting space free wifi and even free computers with giant monitors. you just type in your last name and room number and youre online. during our trip the hotel was bustling but not crowded and the atmosphere was nice. the location is great. walked to the space needle pike is market and my wife did some solo exploring to the museum which was a bit further of a walk but walkable nonetheless. there are plenty of restaurants and bars nearby and plenty to do. the room itself was as good as it can get given the older smaller configuration. but the bathroom was clean hot water is instant in the shower water pressure good view was great on --rd floor bed very comfortable flat screen tv on wall small desk to work at and some reading chairs. wifi plugged in and worked right away and was very fast. no complaints. was it the nicest room ever? no but no complaints and we didnt spend much time in the room anyway. staff seemed nice and helpful though we didnt interface much as we didnt have any problems or need any help or directions. there is a computer-printer kiosk in the lobby specifically for print boarding passes which i appreciated when departing. cant comment on the service beyond that as we just didnt need anything during the stay. ate several convention lunch and dinner meals all of which were good but didnt use the restaurant in the hotel. did eat at tap house --- block away twice and really liked it. the hotel served our needs perfectly offering everything we expected and needed.',happy
id42219,' an additional comment after prior review. i found it odd that the management response did not address this. we love the carlyle! the hotel service neighborhood etc. is everything we are looking for when we visit nyc. having this said we too find the surcharge for hotel guests in bemelman is bar a bit much. it is quite annoying for a guest to be subjected to what amounts to $--- cover in order to enjoy a night-cap before retiring to our $---+ room. a consideration for hotel guests would be in order and much appreciated.',happy
id42220,' i was completely satisfied with my stay at the crown plaza. the location was convenient to all parts of downtown dallas. the staff bent over backwards to make sure i was completely satisfied. i am eagerly awaiting my next trip to dallas so that i can return to the crown plaza.',happy
id42221,' we stayed at the wingate four years ago and was very happy with our stay. this time we are less satisfied. the hotel has a good location and good service but the price is pretty high for what you get for your money. the street outside is very loud so you need to live high up in the bulding. we tried to turn off the noisy air conditioner but a fan did still going every -- minutes which we took up with the front desk which was not met or shown of the cost. the carpet in the room also had a nasty dried-spot (which we are not complaining). breakfast now included is as bad as when it was not the magazine comes no longer to the room. we will choose another hotel next time.',not_happy
id42222,' i was very satisfied with my room. i am a business traveler and i found the rooms to be large with a great separate living area with kitchen and a work desk i couldnt have asked for anything else. on top of that the service was excellent!',happy
id42223,' this is a real gem in the city of chicago. with so many of the big names (westin marriott etc) having really taken a dive in recent years this hotel exceeds expectations. the lobby is beautiful the staff is wonderful and the rooms are big and well appointed. the bathrooms are brand new marble with a shower and tub (if that is your thing). it is located on rush street right by all the great restuarants and only a short walk from michigan ave. what amazed us even more is that they allow dogs so we were able to bring out lab with us! we booked - ajoining rooms for a week as we await moving overseas and its been just great. ive stayed everywhere else in chicago and besides the penninsula this place is tops. the only slight knock would be the price of drinks int eh hotel bar ($--+) but there are so many options for dinner and drinks outside the hotel that its no big deal. plus i got a great rate on hotels.com. stay here!',happy
id42224,' we arrived in seattle on a saturday morning earlier than expected nad called the hotel to ask for an early check in. sadly delta vacations had goofed and had booked us on the wrong day so we now had to scramble for plans. we worked with anthony at the best western is front desk and with the call center for delta vacations and they got us squared away within minutes. anthony had natasha come to pick us up and she was quite friendly and informative as we rode down to the hotel. she gave us suggestions on what we could do while we stayed and helped get us setup on an shuttle to the mall so we could get in some last minute shopping and catch a movie. then helped to organize our transit to the cruise terminal the next morning. when we arrived at the hotel anthony personally took care of all our issues and even upgraded us from the queen to the king deluxe at no cost. what started as a possible headache turned into a wonderful day. all thanks to the best of the west service provided by anthony and natasha. im going to write a personal letter to their corporate headquarter is to commend these two for their fine service.',happy
id42225,' on a recent trip to nyc my daughter and i spent - nights at the econo lodge times square. it was located - blocks from the heart of times square and was one block from a street filled with neighborhood restaurants and was in a very safe quiet area. the price of the stay was extremely reasonable especially compared to other hotels in the area. the staff was very accomodating and helpful. saloom the -rd shift bellman was wonderful. whenever i was out in front of the hotel he would stand outside at the entrance to make sure no one bothered me. that was way above and beyond the call of duty! a continental breakfast was included but was very basic. the biggest downside was the room size which was extremely small but space is at a premium in manhattan! i wasnt in nyc to sit in the room so that wasnt a big deal. i would definitely recommend this hotel to those on a budget.',happy
id42226,' we stayed here july --- (- adults - teenagers) in a room with - queen beds and a sofa bed. i cant imagine a roomier or more affordable option in nyc for a family of -. the room was spacious and clean and we were able to walk to midtown locations and hop on the subway when we wanted to go downtown.',happy
id42227,' stayed at the joule for - nights at the beginning of february along with - other colleagues. arrival arrived at the hotel early (around --am) and was greeted by the door staff asking for my last name and already taking my luggage out of the cab. was quikcly escorted with my bag to the front desk where they already had my reservation information pulled up and had started my check in. had booked a deluxe room and was automatically upraded to a grand deluxe at check in (hotel was not too busy it seemed on this particular wekened). after finishing check in bellman already had my lugagge ready to go and an elevator waiting. room room was very spacious and well laid out. i liked how the working area was seperate from the bedroom so i didnt have to stare at all my work materials etc while relaxing-watching tv etc. amenities in teh room were very modern multiple light dimmers bose ipod player with remote digital thermostat (-) and great new flat screen tv. washroom area was well designed and spacious with seperate toilet area which is always nice. shower was wonderful with - options rain and wand. decor was very modern and reminded me of an upscale w hotel but with a more refined and muted color palette. bulgari amenities were a plus and always plenty of soft fluffy towels which is always nice! service staff really made this hotel stand out that extra bit. they greated our group each morning and remembered all of our names even with - of us! used their in house car service (escalade) to go for a quick - minute errand. driver was quite an interesting character and made the ride enjoyable. escalade was new and in top shape. f&b at both at the charlie palmer restaurant and room service. room service was quick and food was quite good. on par with other ---* hotels i have stayed out. the charlie palmer restaurant is what really stood out. i ate alone the first night as my colleagues arrived the next day. i called the concierge to ask for a reservation and they took care of it quickly. when i arrived they were ready with a nice table for me and greeted me by name. restaurant was above attentive and i could tell were trying to keep me company by chatting-etc. food was above fantastic (although you will pay). the chef sent out a complimentary amuse bouche and at the end a nicely wrapped bag of fresh gingersnap cookies to take back with me to my room. overall i would not hesitate to recommend or stay at the joule again next time i am back in dallas!',happy
id42228,' stayed sunday jan -th for one night with husband and two children room was larger than expected. valet parking at $-- was a little expensive but as boston parking is mosty impossible we went with it. concierge bellhop & valet staff were all pleasant & well informed. only downside was buffet breakfast in the morning $-- a person and it was truly horrendous overpriced i could probably hav dealt with but this was really quite terrible. next time well just grab au bon pain.',happy
id42229,' old world charm great facilities intelligent staff and a superb room made our stay exceptional. we highly recommend this hotel you will not be let down!',happy
id42230,' in ---- i went to san francisco with two of my friends for a vacation. flew into san francisco walked to the international terminal caught the bart train to powell street and walked up a few blocks where our hotel was at. outside the hotel there was a cable car stop. hopped on the cable car to pier -- and walked up. we took a the gray line tour which had all of the main stops of san francisco. it started at pier -- !-- walking distance from pier --. did a historical overview of the city. other tours also start there; such as tiberon alcatraz angel island muir woods. also took the ferry to tiberon-muir woods. also leaves from pier -- --- the shops at pier -- are nice kind of a tourist trap. walk down to pier -- or -- and you can catch the cable car. it will take you to china town powell street mall and gharadelli square. visit the gharadelli chochlotte factory. hunan homes is a very good chiniese eating place in china town. my stay at the hotel nikko was a good experience. i would give it a - --- - - star .the amenities were nice but the service could be a little slow sometimes. it is centerally located two blocks from the subway (bart) and next to a cablecar stop. a rental car place is next to hotel. hopefully this helps for a review.',happy
id42231,' we had a two night stay at the handlery union square. it was the first stop after a long flight from london and ahead of a multi-stop tour of california booked through virgin holidays. we had never visited san francisco (or any part of california) before and it was a pleasure to arrive at the handlery where we were warmly welcomed and everything was presented very nicely. our room was clean and spacious. we did have an industrial rooftop view to one side and a view of the courtyard to the other. it was my husband is birthday and we were delighted to be left a bottle of fizz and a basket of goodies too. we had collected our car immediately from the airport which meant we had to park at the hotel. the cost is expensive compared to london city centre hotels but seemed the same everywhere we stayed in california. i think the location is fantastic. you walk right out of the front door and you are on union square with one of the famous cable car lines right there. you can take this cable car to get to fishermans wharf. we had considered booking a hotel at fishermans wharf but having visited i would definitely recommend a stay around union square. if we go back (which i am sure we will!) we will definitely stay at the handlery again. p.s three top tips: -.) ride the cable cars first thing in the morning for fab experience without crowds. -.) book alcatraz before you arrive we went off season and almost missed out on getting a ticket -.) try darren is cafe near fishermans wharf for the best breakfast!',happy
id42232,' first rate hotel as close to the washington state convention center as you can get in seattle. very busy location and lots of foot traffic. front desk staff top notch and helpful. scored a corner upgraded room for elite spg status. elevators furthest from the lobby but quiet and quick. gorgeous view from the room right down to the bay. two and a half walls of windows provided an awesome view. hard to sleep with them open though since there were buildings all around. odd little alcove by front door with armoire and shelves - great to use as a dressing room since it was across from the bathroom. bath is pretty small but had nice marble accents good water pressure and typical toiletries. room service breakfast good but a little pricey. coffee stand in the lobby was only open during the day not at night. great walking distance to almost all of downtown so plenty of restaurant and nightlife options. seattle has the best people watching in the west so just a walk around the block can be entertaining. have stayed at several hotels nearby and this is among the best.',happy
id42233,' if you are looking for a good classic nyc hotel in close proximity to many of the city sights then i recommend the algonquin. though i had never stayed there before the renovation it is clear that they put lots of care and money into updating the infrastructure and style but being careful to retain the historic charm of the property. we loved how we were in walking distance to rockefeller center -th ave times square empire state etc which helped to cut down on cab fare when compared to other sections weve stayed in. like others have mentioned the rooms are small but what do you expect the algonquin is over --- years old. the newly renovated bathrooms featured lots of art decco details and great water pressure. i found the staff to be friendly and helpful. even the doorman helped us with a sweet recommendation for dinner in little italy. though marriott did an overall good job with the renovation a couple of areas i feel missed the mark were the elevators (slow) and especially the air conditioners which were ancient. the temps in nyc were over --- degrees and our ac wasnt cutting the mustard. though the hotel did send someone to look at the issue they did absolutely nothing to correct the problem which as a marriott rewards member kind of rubbed me the wrong way.',happy
id42234,' every tme we go to chicago we always go to the ritz---i love the swimming pool and use it every day.we love to come back and have a drink with romel and stacy after a day of walking shopping and visiting our kids in lincoln park. we were only supposed to stay - days and ended up - days.',happy
id42235,' the knickerbocker was a great place to land when stuck in the blizzard of --. the smaller staff (due to the blizzard) were wonderful and made sure all guests were comfortable having fun....and enjoying themselves.',happy
id42236,' i found the ritz to be absolutely lovely. the staff were great and very accommodating. the rooms were so nice i wish i lived there! i could not complain about anything during my stay there. it is a little pricey but youre staying at the ritz and its the price you would expect to pay.',happy
id42237,' my husband and i stayed in hotel--- for - nights. the location of this property is great. near black bay shops and restaurants t subway. there is free internet and - excercise machines. tthe staff was very helpfull and friendly. the only negative thing: every thing is small: breakfast bed and room. the one full size bed is much smaller than a king bed. but the staff helped us out with a roll away(free of charge). and okee the room is small but what do you need in a great city like boston. hotel --- is not a standard hotel. there are many other activities in the claredon --- building. makes you feel like your a part of local boston. for --- $ a night inclusive tax and breakfast great value!!!!!!!!!!!!!',not_happy
id42238,' the hotel is spotless the location great and the staff almost too eager. just excellent service. and a restaurant that can cook eggs the way i like them. i just didnt care for the concept im not sure who the target market is but as a business traveller that is used to a bit more of a professional environment. the themed floors the talking elevators that sounded like an amusement park ride. the fitness centre was very basic with a circus theme. i can see this being an excellent hotel for families but not a great business hotel.',not_happy
id42239,' the good and the bad: we stayed here for two nights to participate in a conference. the hotel was nice and the room was clean. the room had no fridge or microwave. the tv was a nice flat screen. the beds were comfortable. my only complaint was that when we arrived at -:-- p.m. our room was not ready. we were told that the room was occupied by airline personnel whose flights were delayed. the front desk manager said that the airline employees were catching an airport shuttle at -:-- p.m. and that they would have the room cleaned and ready for us by -:-- p.m. i understand that the airline industry is big business for this hotel but we still paid for a room that we were not able to get in to. i am so glad we didnt arrive at -:-- p.m. the desk manager gave us a $-- dollar voucher to use at the hotel restaurant although they wouldnt deduct the $-- from the hotel bill instead. when we used the voucher the waitress wasnt allowed to get cash back as part of her tip so we still spend another $-.-- dollars we shouldnt have had to. another family who had reserved two rooms had the same problem we had and had driven through the night to get to the hotel. they just sat in the atrium for an hour and a half looking exhausted. they were also given the $-- dollar food voucher. when we used the pool we found it out of towels although they restocked them quickly after we called. overall it wasnt the worst place ive ever stayed but it certainly wasnt the best. i would not stay here again.',not_happy
id42240,' i was in chicago for business and spent an entire week at the hotel - i must say that my stay was great. once the long day at the office was done - i walked everywhere. the staff was very helpful..the wakeup calls were on time and my car was delivered to me at the door within minutes! paying for parking and the internet is a given in downtown - but the view of the lake and the comfortable bed was wonderful! my brit and scots business partners love the w........next time i plan to stay longer and use the spa.',happy
id42241,' having been to a number of luxury hotels-inns i can say that the sofitel is very good. the staff is exceptionally friendly and helpful. they assisted in a retrieval of my husbands eyeglasses when he left them at the segway offices. they helped in setting up a last minute travel experience and were great about providing info on the metro (one of the best subway systems around). they have extremely comfortable beds and excellent flat screen tvs. they could improve a bit however on some of the perks of the hotel. providing only - bathrobe-set of slippers and no chocolate on the pillows in a french hotel! unspeakable. seriously a great hotel but could beef up the amenities a tad.',happy
id42242,' with a family in tow this property is purr-fectly perched between the attractions the shopping and the downtown historic districts. we drove everywhere with the exception of the near-by shopping; there we walked! the zoo legoland and seaworld take top honors with my troops and having the shopping centre just out the back-door meant we could dip in the pool then dip into the purse-strings and hit the shopping easily. shopping is the number - activity for australians and my clan reconfirmed this notion during our visit. i travel for a living and the people at any property are important. i like this crew and the idea of a family-run hotel - well be back! mark sheehan author of america over easy! - the know-before-you-go-guides.',happy
id42243,' very friendly and helpfull employees to make your stay grear. great breakfast in the hotel and many resturants near by. great location with a walmart close by. park and cruise service was excellent both times we stayed.',happy
id42244,' just returned from san diego area where my family had a reunion at the pacific terrace hotel in pacific beach. from the initial reservation to check out it was overall a terrific experience. the staff is friendly responsive and competent. the rooms are all a little unique but each one was very nice- elegant furniture excellent lg flat screen great views of the ocean. the concierge was extremely helpful with local restaurants caterers attractions etc. our entire family of -- guests in -- rooms all agreed it was absolutely perfect for our group. the teenagers were able to walk around and have freedom and it felt very safe. there is no on-site restaurant but plenty in walking distance and the staff will go get food from area restaurants if you wish. enjoyed the free breakfast bar of a variety of pastries fruit yogurt juices coffee etc. a complimentary wine bar was set up by the pool daily cookies and fruit at the front desk. just a very relaxing beautiful unpretentious place to chill. well definately be back!',happy
id42245,' best part of room were the bed and dual shower heads in bath! room size average bathroom average size -- in fact about the same size of our $--. ramada inn hotel room. worst part was the service (bathrobe from previous guest still hanging in room no refrigerator available room view (paid $----night) looked into a parking garage -- had to request-demand room change and finally got a good view. room service and restaurant overpriced! not enough concierge staff -desk clerks. concierge not very helpful - asked for help in getting a car rental but only to be told we should have planned better (needed the car the following a.m.) and that rental agency was already closed for the evening. ended up calling an ----number and getting the car on our own without trouble. location very good if attending conference in convention center. but otherwise no other restaurant-eateries in close proximity without taking a cab or the t.',not_happy
id42246,' after a wonderful stay at the casablanca hotel in times square we were very surprised at how noisy this hotel was. so noisy that we had interupted sleep for each of our three nights. arrangements for breakfast were poor ours was included in the price but one morning we still had to sign a chit for $--. had to wait -- minutes for an omelette. wifi was terrible on the -th floor and our toilet blocked and whilst this was quickly fixed no one came as promised to clean the bathroom.',not_happy
id42247,' unfortunately only stayed one night at this wonderful hotel. from the moment we entered we knew we had chosen the right hotel. the staff the location the ambience the restarant the room (which was one of the nicest we had ever stayed in) - all suberb. thank you again trip advisor for yet another wonderful recommendation. will definately re-visit washington and stay at this wonderful hotel.',happy
id42248,' while the photos of the heartbreak hotel website do represent the lobby accurately we found our room to look nothing like the ones shown on the website. we were given a handi-capped access room with no outside windows seriously the window we had looked down onto the dining area on the main floor. the room itself was spacious all be it shabby the carpet looked old the room smelled off and the bathroom hadnt been updated in years. when we check in we asked for a non smoking room and this is what they gave us no other rooms were available so we were stuck. the dining area-bar was cheap and under serviced. the buffett breakfasts simply awful for anyone who is the least bit health conscience. elvis presley was a world class entertainer shame the official elvis hotel is so shabby and cheap. after two nights we decided to check out and move to the hampton suites in downtown memphis.',not_happy
id42249,' tremont is an older hotel that has character along with a friendly staff! the room was clean but a bit small. the location was great!!! mike ditka is restaurant is attached and offers a wonderful menu!!! it also provided the eating area for the continental breakfast !!!!',not_happy
id42250,' i stayed in this hotel for - nights and it was a big disappointment. the location is fantastic lots of bars clubs and restaurants nearby. having stayed at soho house last year we decided to try somewhere different. the rooms were below average and in need of care there was loose wall paper on the walls and some items of furniture looked tired. rooms were not big but this can always be the case in new york. the bar on the top floor has fantastic views of the hudson but am guessing this is more a place to be seen at. the mojito we were served was very poor. like previous reviews there is always a crowd seeking to get access to the bar on the rooftop. the hotel is not cheap and i feel for the money you could do a lot better elsewhere.',happy
id42251,' me and my cousin stayed here when we came from ny for a school open house and our stay couldnt be anymore perfect. there were rooms available right away and with a great view. the front desk staff were very curtious and helpful which made my stay more comfortable. the bed was so comfortable that we used we dont need breakfast as an excuse to not get up but we couldnt miss breakfast as it was also perfect. there was everything you needed. the dining lady was the best. she was so nice and warm hearted and she makes the best waffle ever. dinner isnt served but the room comes with a fridge and a stove which we took advantage of and cooked a full on meal and enjoyed every minute of it. location was fantastic. everything was so close. pool is refreshing and the whirl pool lets you relax and releave some stress. this is a great hotel and i recommend it to everyone. i would definitly consider staying at this hotel again. - stars for just the perfect experience for the perfect trip.',happy
id42252,' we decided at the last minute to spend our last night in colorado in downtown denver after our ski trip to keystone. our teenage daughter found the good reviews and pictures on tripadvisor of the hampton inn and we were able to book a room quickly by calling hilton honors. we loved the hotel as the modern décor was very different from other hamptons. our room was great very clean and quiet comfortable crisp bedding and pillows and a well stocked bathroom and we used the wireless internet. the location was great! after getting directions from the friendly front desk staff we walked the - blocks to the --th street mall where we spent most of the rest of the afternoon and evening. downtown denver is a happening place! we had burgers and beers at paramount café which was really good and later after unsuccessfully searching for a mid-range pizza place with atmosphere we dined at maggiano’s which is always good! we were able to find a great parking spot on the street in front of the hampton so did not have to pay the $-- parking fee which was a bonus! breakfast was fine with the usual coffee fruit bagels juices etc along with biscuits and gravy. we just wish we could have stayed another night at the hampton! we’ll have to come back.',happy
id42253,' we stayed in one of the suites and couldnt believe the view the decor or the bathroom! everything was incredibly clean and modern. the amount of space made it feel more like an apartment than hotel. one of the best aspects of the hotel however is it is proximity to some of the best shopping and restaurants in chicago. the valet parking was a nice service as well since parking in chicago is such a nightmare. my only complaint about the room was the street noise which even at the fourth floor level was sometimes distracting.',happy
id42254,' first off i was never told by either [--] (who i used to book the room) nor by the pod that i would get a ishared bath room. and there were - bathrooms for the entire floor and they were a long walk from my room. im female and felt unsafe and it was unsanitary. and i paid $--- before taxes which is not cheap. the room itself was tiny about the size of a large closet. but i was stuck there for one night. ive vowed never to stay there again and never to use hotels.com.',not_happy
id42255,' our stay at hotel california was exceptional! people read reviews and already know what they want. if you want a large air conditioned swanky hotel go pay for it. this is a reasonable hotel set about three blocks from union square. if you dont like walking street noise and basically being in the heart of town go elsewhere. the staff was helpful and friendly. the free shot when checking in was a great way to start your adventure. the free breakfast was adequate and the wine and cheese in the evening was also a lovely touch! the room was small but who the heck spends any amount of time in the room when your in one of the greatest cities in the world? if your doing up the town right youll be too exhausted at night to even hear the noise from the street. we loved the hotel california and would stay there again. p.s. seriously the most comfortable bed i have ever slept in!!!',happy
id42256,' the onyx is located near the north end of boston and close to the garden ... you are able to walk to many great sites - the freedom trail aquarium quincy market etc ... or take the t or a cab for all the other great spots in boston. the staff were top notch and met or exceeded our expectations (and isnt that nice for a change!) they even provided us with a goldfish for our two - year olds to enjoy while we stayed. the rooms have a small footprint so if you do bring your family members - small and or large - suggest that you get two rooms adjoining-connecting so you have enough space. we enjoyed our time at the onyx and look forward to staying at one of her sister properties in nyc.',happy
id42257,' rooms are very clean and staff is friendly and ready to assist out-of-towners.',happy
id42258,' weve stayed at this hotel several times before and always found it a good value. we enjoy staying at smaller boutique-style hotels and there are very few options in this category in downtown los angeles. our rate was very good-- $--- a night plus tax. our room had a king-size bed very comfortable firm mattress with high-quality cotton bedding. the room was spacious cool and extremely quiet. it was a slow weekend and we were given a lovely corner room -- ---- -- with a view up grand avenue that included a glimpse of disney concert hall moca and the cathedral. we could also see the mosaic tile rooftop of the central library. the hotel is within easy walking distance to all these attractions as well as the delightful pinot restaurant with its beguiling outdoor patio adjacent to the library. and the biltmore with its gorgeous public spaces (and a great bar) is right across the street!',happy
id42259,' this was the second time we have stayed at the marmara and it was as clean and friendly and convenient as the first time. the views are great and the apartment is very clean bright and spacious with all the basics. . the beds are very comfortable - as are the pillows. we had our - year old and they provided a crib with very clean bedding - and the doorman was so helpful and patient helping us unload and load all our gear in and out of the car when we arrived and left. the front desk staff are always friendly and the location is convenient for doing things on the upper east side. it is a great value we will definitely stay here again.',happy
id42260,' hiya just back from ny crowne plaza is a great central hotel right on time square. we were opn the -- floor looking over time square lovely big room. very quiet seeing as we were on the busiest street !! ... facilities great our room wasnt quite ready when we checked in so we were given a $-- each drinks voucher and a up grade in our room ... so we had tohave a cocktail ! thank you xx. staff were lovely and friendly. room cleaned everyday ... id definatley go back to the crowne plaza.',happy
id42261,' my college-age daughter and i just finished a terrific stay here. we were pleasantly surprised when we arrived to be upgraded to a room on the top floor with a view that was breathtaking. the location was great with plenty of stores restaurants and nightspots close-by in the back bay area. also good access to several t-stations and the back bay train station. the front desk staff was always friendly and very helpful the room was nice and the business center was large accessible and pleasant. wed definitely recommend the hotel and will certainly stay here on our next trip to boston.',happy
id42262,' first trip to san francisico and loved it. we had a suite on an upper floor with a view of the front street and cable car. the reception staff were lovely and helpful and the suite was very nice spacious clean and quiet. the location is absolutly perfect for getting around. the only negative was we were very disappointed with the service we got from two male members of the bar staff. we were visiting with our two children aged - and -- and we had spent a day doing a lot of walking in the evening they were very tired and we allowed them to stay upstairs watching tv whilst we decided to go down and eat in the restaurant. we asked the barmen if we could have two cheese sandwiches sent to the room for the boys. they said this could not be done as it wasnt on the menu we persuaded them to go and ask the chef but apparently the chef said that although he had both cheese and bread there was no way he was going to do this. when we explained that the boys were upstairs watching tv after a long day and just wanted something quick and easy one of the two barmen commented that perhaps the solution would be to turn off the tv! in fact both of these barmen had a friend at the bar and were more interested in discussing adult web sites with each other thank attending to their guests. yes it was a quiet night and the restaurant was empty and we were the only two at the bar however this is no excuse. needless to say we declined to eat at the restaurant and went down to subway to get a sandwich for us all. we really feel this let them down a lot and was not the sort of service that appears to get them such a good rating on trip advisors web site and so accounts for them not getting - stars from us. we would like to say that the young girl who works the restaurant floor and the lady who works on the bar were very nice chatty and helpful and perhaps the two gentlemen might take a lesson in good manners and a helpful attitude from them.',not_happy
id42263,' we really enjoyed our stay at the westin washington. we spend a weekend there in may and we wanted a centrally located hotel that would allow us to see the city is attractions by foot. the hotel was perfectly located. the room was nothing spectacular but it was clean spacious and comfortable. due to the hotel is mid-block location the hotel utilizes a pretty interesting interior architectural design to maximize sunlight. there is a starbucks in the lobby and the concierge was very helpful in assisting us plan our days in the city.',happy
id42264,' stayed here the -th of july week to see the local tourist sights. the location could not be better. it is right next to the independence national historic park. everything was within easy walking distance. the hotel was immaculate and the service was excellent. what was especially nice was the clean air... im very sensitive to molds and mildews and it is not unusual to have problems with that at hotels in hot and humid locations such as philly. no problem at that omni; i was very pleased.',happy
id42265,' if you have a business or are attending a wedding banquet in flushing this is a decent place to stay in a convenient location. you can walk to all the major chinese restaurants and markets in the area. the rooms are fine in terms of comfort and size though the showers are terrible (basically a faucet pouring water on your head). the continental breakfast is basis but it does include make-your-own belgian waffles and the coffee was surprisingly decent.',not_happy
id42266,' on our way back from a trans-atlantic cruise my husband and i decided to spend a few days in nyc. a few years back we stayed at this delightful inn (in the spa suite) and we had such a wonderful time there that we decided to return but try a different suite. this time we chose the opera suite. after a long flight from copenhagen it was such a treat to relax in our wonderful suite with a glass of the wine left for us by ruth and ellen. since we were a bit jet-lagged we didnt want to go out for dinner and we found that the refrigerator was stocked with fruit cheese and a generous slice of quiche that my husband and i shared. the inn has the atmosphere of a quiet bed-and-breakfast but its location cant be beat. we enjoy walking in the city and ruth gave us some suggestions for things to see from a native new yorker is point of view. we had a fun day browsing through some neighborhood shops and then toured a bit of central park. the next day was memorial day and we decided we wanted to see the intrepid museum. we again decided to walk and as it turned out thousands of others had the same idea we did. we found that the fleet week festivities were going on so we instead toured three active duty ships. after a full day we returned to our cozy retreat and relaxed until dinner. it is just a few blocks from the inn to broadway so we found a nice quiet restaurant there for dinner. i dont know if i felt more pampered on our cruise or at the inn. ruth and ellen were available to answer questions but they just melted out of sight at other times. the suite was sparkling clean and the refreshments provided were fresh and plentiful. there was this giant muffin that has to be tasted to be believed and a beautiful fruit bowl with lucious cherries and strawberries. the inn is one of my all-time favorite places to stay. i cant wait to go back to nyc to try the other suites.',happy
id42267,' this place was booked for me for work travel bc of proximity to a meeting i attended. the room itself was actually decent aesthetically. nice floors. beds. but the doors were so thin you could hear absolutely everything the lights too bright when they worked. the place is set up so strangely some rooms outside overlooking a central paved courtyard bleak. no restaurant or bar a little room for mediocre continental breakfast. the whole place was creepy down to the front desk sign announcing attack of the crickets as for location despite the front desk girl is assertions that restaurants and a store were close and totally safe to walk to at night my companion and i walked many blocks empty streets except for vagrants and other characters that caused us to cross to the other side several times. the omni (where we ended up going to find food and some hair conditioner) was about .- miles away in distance and a million miles above in everything else. this place is a motel not a hotel. at $--- a night it was a place to sleep if i could have slept through screaming high school parties.',not_happy
id42268,' the recommended hotels for our conference wanted over $--- more per night per room so we decided to take a chance on this hotel after reading the great reviews. and we were very with the service and rooms. the rooms are stunning the bathroom wonderful. the deep soaking tub was very nice after a long flight into denver. the prima restaurant was very good. its only about a - block walk to the conference center. very well located even though its in the opposite direction from the other hotels around the conference center. a very nice restaurant area larimer square was only - blocks away. the only reason for the - star review was that one of my colleagues wanted a pool but otherwise its - stars all the way.',happy
id42269,' i often stay at kimpton hotels for work but this week visited the serrano in san francisco for fun. what i really like about this chain is that the quality and little perks are consistent. i know theyll have good coffee in the lobby every morning and the new york times. the wine in the afternoon is such a nice bonus. my room in sf was spotless as always. the sheets are always crisp and i love the feather pillows of assorted sizes. one quirk that it might be time to address is the cheesy robes that look like they came out of a --s bachelor pad. leopard print terry is not tasteful. let is think about some white waffle weave spa robes. additionally ive been pretty impressed with the frequent traveller program. ive been consistently upgraded at almost every stay. other programs say theyll do that but they never seem to deliver. if i had one gripe it is the astronomical parking fees. $-- even for sf is excessive and seems wrong when directly across the street the garage is charging $-- less. it sends the a nickel-and-diming message to guest and it really stands out since so much is on the mark.',happy
id42270,' this - star hotel served us perfectly for a recent weekend getaway to philadelphia. the hotel is location was close and convenient to public transit as the market street east station is just - block away - great if youre arriving via train! there is a lot within a reasonable walking distance of the hotel. the hotel itself is nice nothing wowed us but nothing really disappointed us either. i will mention a few things - wifi is not included for free with your stay however the starbucks has at&t wifi so if you have an at&t phone you should be able to pick that signal up from the lobby. our room faced market street so while we had a nice view we heard the sirens and other loud street sounds through our -th floor window. you must have your room card to make the elevator go to your floor this is clearly stated but as a weary traveler i didnt notice sign until the elevator went up to the -th floor stopped and then started going back down again. the staff that i interacted with were friendly and accommodating.',happy
id42271,' hotel is very reasonably prices and conveniently located close to the old town and the corresponding trolley station. however it does not lie at all in the old town. rather it lies very close to the --h noisy highway i-. this is the only drawback i could find. other than that the rooms breakfast etc is pretty standard; but the price compared to other hotels is very good.',happy
id42272,' my boyfriend and i went to phoenix on a quick business-vacation trip. we have stayed at days inns (other locations) before they have been pretty nice for motels. we booked the motel for - days and that was a mistake. first thing we noticed was the horrible location. it is surrounded by strip clubs (the really gross kind) trashy motels and a prison about a block away. people staying there seemed to be nice and mistaken travelers like us but it appeared more like the place you would take a prostitute (no joking). the staff was friendly but kind of short with guest. the lobby-check-in building looked nice new furniture and a small business center with an ancient computer. we didnt even brother with the crappy free breakfast. the room looked clean at first but on closer inspection was really gross. the bed did seem to have fresh sheets but there were a few stains and lots of wholes. the pillows were gross and flat meaning they have not been replaced in a long time. the furniture looked nice but was really cheap i sat my small travel bag on the table and it wobbled and almost broke. the bathroom was the worst. the tub was gross and stained. they tried to cover it with a white rubber mat but you could still see it. the tub had hairs in it (ewww!!). they window was gross and cover in dead flies. and they didnt even bother putting a new roll of toilet paper in. we ended up staying one night because we had to. the next day i found family members to stay with for the rest of the trip. the hotel would not refund our money. what a waste. i wish i had read more reviews before booking.',not_happy
id42273,' we have always enjoyed the hilton gardens and the stay here lived up to previous expectations. although not the best hilton in chicago (the location by ohare is excellent) we would recommend staying here again. the staff went out of their way to assist us. they provided directions to the best restaurants our segway tour advised on the red line which is right outside the front door tips on us cellular field etc. in addition they provided a fedex box and assisted us with the pick up. their workout room was excellent - they have top of the line precor elliptical & treadmills. each machine has a small tv which makes the workout more enjoyable. the swimming pool is very small - only negative. parking is expensive - $---day for valet and $-- for self parking. they should reduce this. overall an enjoyable stay.',happy
id42274,' we have stayed at the hilton philadelphia airport many times and it is always high quality! the entire staff is friendly efficient and eager to be of help. we recognize this as an airport hotel and there are many business people who stay there. we dont fit that profile since we are a retired couple who enjoy traveling. however we are always greetied like old friends especially by tyrell (in the lobby and alan the director of sales) and are constantly amazed at how they can remember us!!! we stayed there on november -th (the night before our flight to arizona) and again on november --th (on our return from arizona). the night of the --th we were surprised to receive a delightful fruit platter shortly after we got to our room. after a - hour flight we can assure you that the fruit was delicious and welcome!!!! there is an excellent restaurant in the hotel as well as a pub (with large tv screens showing the latest sports events. we look forward to our next stay at the philadelphia airport hilton!!',happy
id42275,' terrible staff. felt like i was in a foreign country with a staff being trained.totally clueless on anything asked about:ordering breakfast off menu during buffet paying for your room with cash finding my reservation on the computer after i had been staying at the hotel for - days and given them my last name and room number getting the correct rate after telling them - days in a row and giving them a written e-mail confirmation. the tv picture was grainy at best. yes the riverview is nice but it is the same if you stay on the other side of the river where everything in jacksonville is located. it was a hassle to walk across the bridge or take the water taxi or monorail. also $--- a night in jacksonville? please! i am spoiled by staying at westin hotels.',not_happy
id42276,' we found the st. james to be comfortable and friendly for a four-night stay. had i been paying $--- or more i might have objected to some shabbiness thin towels and the intermittent hot water supply but for $--- it was a miracle: a quiet decent-sized room in midtown comfortable new bed friendly helpful staff new bathroom (except for the spotty hot water ...) and a great location. for the price this was excellent. if you insist on all the amenities of big --star chains go elsewhere and pay twice the price.',happy
id42277,' i hadnt been to san diego in -- years. it was great to see that rancho bernardo hadnt changed much. this hotel is awesome the service people are super friendly. the rooms are spacious and clean. i coudnt find a thing to complain about ok maybe the parking fee but all in all a great location and hotel to get anywhere we needed to go. hp sioux falls south dakota',happy
id42278,' for some reason hilton hotels in the usa are always significantly better than in the uk this was no exception. the room was a bit on the small size but adequate with a nice view. it was clean and comfortable. breakfast (which was serviced on the top floor) was good and of course the top floor restaurant has views to die for. but for some reason the hotel was missing that wow factor. as others have said it is a big hotel and is a little impersonal but service was never lacking and i never had any problems. indeed the staff were great. it is also well located.',happy
id42279,' my husband and i were going to a wedding in dallas and we decided to stay the night. what a beautiful hotel. when we arrived our room was not ready yet and i explained that we needed to get ready to attend an afternoon wedding. they immediately upgraded us to a larger room and we were in our room and able to get ready in time for the wedding. we came back to the hotel after the wedding and they had a wine-beer tasting at -pm and the lounge areas were great. bed was so comfortable and the coffee that was available in the lobby the next morning was spectacular!',happy
id42280,' as soon as i arrived at the lenox i was treated exceptionally well. the staff were and helpful. the hotel itself was beautiful and my room which was an executive double was lush and extremely spacious. i stayed there for - nights and ate in both of the restaurants. on checking out they let me use the main desk computer so i could check in for my flight online. i would definately stay there again.',happy
id42281,' the hotel was plenty nice but the service could have been better. we had reserved a king deluxe room and pre-paid. it is worth noting that we had a pretty good deal code through travelzoo but we did book directly through the hotel so i didnt expect any issues. however upon checkin (very late at night i might add) we were provided a room that had a double bed and was very small. at one in the morning this was the last thing we wanted to hassle with. we tried to call the front desk with no answer even though we had just checked in moments before and saw three people at the desk. we dragged ourselves back downstairs and asked for the room we had purchased. without apology or comment they upgraded us but i felt really slighted to be honest. why did i have to make a stink to get what i had already paid for? at -am they know they have open rooms and they could have easily made us very happy customers with this upgraded room the first time around. after the upgrade we ended up staying in a king suite of sorts. the room was very spacious especially for san francisco and the view was quite nice. cleanliness was great and we would have raved about this visit had it not been for the lame service upon checkin. i hope the hotel shapes up as it has a lot of potential!',not_happy
id42282,' i picked this hotel primarily for location and price. on the exterior it looks excellent although the pool resembles a postage stamp abandoned in the middle of the parking lot with no shade and only one small umbrella. when we walked into the room the first hing we noticed was how technically clean but extremely dingy the room was and then there was the smoke detector hanging from the ceiling by it is wires. when i attempted to test it the device completely fell off. there was only one person covering the entire hotel on this friday afternoon and there were no other rooms available. at first she wanted to stand on the bed to try to reconnect the smoke detector i refused to allow the pregnant woman to take that unsafe risk. she eventually found a step stool and somehow managed to wedge the broken device on its mounting screws. in addition to this most obvious violation the microwave had a melted section of the interior which revealed circuitry on the inside of the microwave the bathroom had missing tile where the loose shower curtain rod was barely attached the refrigerator was noisy like the fan was misaligned or extremely dirty. towels were extremely cheap and thin and all linens were very rough and scratchy. had to keep the ac running to drown out the noise of the refrigerator. finally add a single television pointing to the wall between the sleeping and living area that served neither unless you move the heavy tv to angle one place or the other. highly unlikely we will ever stay there again. the staff was somewhere between indifferent and rude. continental breakfast was a joke.',not_happy
id42283,' after reading some reviews i was not sure if i had done a good thing but after passing the labor day week end there i have to say it was fine. week end with my son i had ask for - twin beds got them. not luxuous but clean. bid enough bathroom clean also **only - wash cloth for -** complimentary breakfast not more than okay coffeee good. will i got back yes. really close to empire stare macy is and very close walking from time square.',happy
id42284,' wife and i have stayed at this property many times - its convenient when we are in the area visiting our son. price is right breakfast is convenient and ample and it is generally quite clean. every time we have been there we have had trouble finding it from the airport even using a gps and even though its only - minutes away. the problem is that with the construction at the airport the roads are constantly changing. once we are there getting on-off the --- is a piece of cake. free internet via a computer in the lobby - great for us old retired guys who refuse to schlep a laptop anymore!',happy
id42285,' the james was a great hotel for a weekend getaway. the staff was terrific. our room was not ready when we arrived and melissa at the front desk provided us with a drink from the bar and then upgraded our room to a suite. the room was a good size with a great shower located at the end of a hallway. my criticisms of the hotel are few. most significantly was the noise from slamming doors and the fact that i could hear my neighbors conversation through the wall while i sat on the couch in the living area. i spoke to the front desk who offered to ask them to lower their voices but since it was in the middle of the day and it did not seem like they were being particularly loud i declined the offer. i will say that the bedroom area was quiet. some other minor complaints are: not all of the light switches seemed to work there were not enough options for hanging up a wet towel to dry (trying to be environmentally friendly) and that the tv was relatively small in the bedroom area. the pluses for the room were the free replenished water in a glass pitcher instead of a pricey plastic bottle a pillow menu and twice daily turndown service. i would come back to the hotel and stay again especially since the company offers great promotions.',happy
id42286,' had a really good rate for this hotel as we booked early and only paid £-- per night for - - - august. really liked the location as it was right next to chinatown and very close to north beach. very nice room with a very comfortable kingsize bed - good shower though would have preferred some shower gel rather than soap. didnt bother with breakfast in the hotel as it was very expensive and so ate every morning in the garden restaurant next door which was excellent value. other reviews have mentioned that this hotel is noisy but we didnt really find this to be the case. overall this hotel was excellent value for the price we paid but i wouldnt want to pay the full rate.',happy
id42287,' hotel is old but for $-- a night for - people it is good value. rooms are on the small side and a bit of a squeaze for - people. the first room we got the ac was not working but staff where friendly and shifted us to a better room. great restuarants and supermarkets near by and close to seaworld and short drive to legoland zoo and san diego. plenty of free parking.',happy
id42288,' our - bedroom suite included an okay sofa bed and modest sized bedroom overlooking a brick wall. there is a mini kitchen which on our overnight stay was superfluous considering the generous continental breakfast they serve each morning. this hotel is convenient to all georgetown attractions and the staff was helpful and pleasant. it just had no visual appeal from the dim badly decorated lobby to the dated unattractive room. nothing was particularly wrong with this hotel and it does offer a little more space for a family but it just felt a little depressing considering how beautiful washington was this past weekend i was grateful to sleep here and do very little else',not_happy
id42289,' absolute gem of a place which is bang on part of times square but still discreetly tucked away from the madness!! the rooms are sparkly clean & the housekeeping does a good job daily. the small kitchenette is well equipped & very handy. the concierge were extremely helpful & friendly ( we were first time nyc visitors). the room sizes are good for such a location & the free breakfast is the icing on the cake. though as others have mentioned can get busy but one still manages to get a table soon enough. we didnt have any trouble with waiting for the lifts. overall a steal place to stay with up-to-date facilities & free wi-fi at such a superb location!',happy
id42290,' i took my sister-in-law for a girls weekend in manhattan over the -th of july holiday. i had been wanting to stay at the muse as i love kimpton properties and it was just as great as i expected. the front desk staff was efficient at check-in had great recommendations for dining and even included a little surprise for me for my birthday - a wonderful fruit and cheese tray with a lovely sparkling water sent to our room. the hour in the lobby was fun - loved the sangria. the rooms were fun interesting nice sized and very clean. the location was literally a --- block off time square which was great since my sis hadnt been to new york before. and it was surprisingly quiet - we were on the --th floor. this was exactly what i wanted. i would love to stay here again and will stay at kimptons whenever i can.',happy
id42291,' i had a layover in houston so at the airport i booked a hotel night considering only two things: airport shuttle and low price... to my surprise this howard johnson looked totally new it felt more like a holiday inn the bathroom was tastefully designed the room was huge it had a nice flat screen tv and needless to say it was spotless. the staff was friendly they picked me up and drop me off at the airport and they gave me a wake up call as promised. i didnt get a chance to have breakfast but considering the good quality and cleanliness of this hotel breakfast is the least important thing... although i did not see the surroundings i would hands down stay here again.',happy
id42292,' great location on the riverwalk and located directly in front of the alamo! great staff and overall a great place to stay.',happy
id42293,' this hotel is an atrium-style embassy suites property typical of those built in the ----s. you have the rooms opening onto interior walkways that surround a large three-sided atrium tower with waterfalls dining area and glass elevators. the rooms have been renovated at some point and were fine if nothing fancy (but hey you are staying beside an airport!). this hotel seems to be executing everything well. the shuttle to and from the airport was great and convenient. staff was very helpful. although i was not paying top dollar for my room they gave me an upgrade without my asking and they took care of a couple of business and shipping needs. everyone was cheerful and helpful. there is a business center. the internet worked fine. although i did not use it parking is free. they have a decent exercise facility. i did not really use the evening reception or the morning breakfast but several people did. all in all i thought it was a very good value--better than many limited service hotels you can find. i would not hesitate to stay here again or to recommend this hotel.',happy
id42294,' made a surprise trip to baltimore for a night and chose the residence inn. weve stayed at the hyatt before and wanted to stay there again but since we made the reservations about a week before check in this was much cheaper. the valet guys were extremely nice-helpful. we dont like using valet (hyatt has a self parking option) but he explained that while it would be cheaper to park somewhere ourselves for the night we would have to pay more for the next day and we had the valet until -. we had business in the morning and figured this would be the best route. another guy also told us how to get to where we needed to go the next morning. check in was fast and easy. once again very nice front desk. the employees at the desk were very nice everytime we came in-out. also notified us of the free breakfast but didnt have time to even look and see what they offered but it is a nice extra. the rooms were great. plenty of room and had a couch (sofabed) and chair. we were only there for a night but the refridgerator and microwave would come in handy if you were going to be there a few days. while i like the comfort of the rooms at the hyatt better the amentities inside the rooms were better here- as mentioned fridge-microwave as well as stove top and stocked drawers. also had a full size coffee pot which was great. location was great. only a few blocks away from the inner harbor and pretty close to camden yards. once again sorry to mention the hyatt but we like it is closer location to both better. while we have our favorite hotel in baltimore this really made a good impression on us. this has become our second choice now when visiting baltimore. id recommend it to anyone who is going to be in baltimore for a few+ days so you can better use the amentities in the room. not too often can you bring leftovers from dinner to a hotel room downtown and be able to store them and heat them up later.',happy
id42295,' it has been a few months since we stayed at sofitel chicago but i am just getting around to catching up on my ta reviews and this hotel is still on my mind. the hotel and rooms were beautiful and clean and the location was great for our first visit to downtown chicago. the decor was modern and serene. like in other sofitel hotels there was a lovely scent wafting through the lobby. we spent some time in the bar area and loved the library feel when you first walk in. drinks were great and so was the free coffee in the morning. there is a great little restaurant-wine bar-deli right around the corner which is where we ate a delicious and inexpensive breakfast every morning and had lunch one day. overall great location and quality for the price.',happy
id42296,' this is my second stay at chelsea pines inn and i must say now that it is easily my preferred choice. there are many things i need when i stay somewhere on my travels. comfort is just one. then there is warm hospitality location convenience discreet service and privacy. chelsea pines has these in abundance. the classic movie themed rooms are a real bonus and can become a conversation starter after many visits. so far i can boast kirk douglas and susan hayward. who will be next? i was amazed and delighted to be greeted by the same friendly helpful staff i met five years ago. just as friendly. just as helpful. always ready to engage in a relaxed conversation or point me in the direction of a landmark a good eatery or some good theatre. and i was especially to find charlie the house cat still wandering the corridors or asleep in a corner or a chair. located on the greenwich village and chelsea border this gem of a place really has the feeling of home. and just like home i cant wait to get back.',happy
id42297,' we arrived - hours prior to check-in time so that we could go to an early cubs game and leave our car at the hotel. it worked out perfectly...the bellman was courteous the desk staff allowed us to secure our bags in a safe room and we took off to the game. the location is great as the entrance to the subway is only a block and a half away. we enjoyed the game returned later in the afternoon and had our bags brought up to the room. the room was great...a two room king suite two tv is large bathroom on the -th floor overlooking the indoor pool and not the street so it was very quiet too. the spacious room was clean had a microwave with a free bag of popcorn fridge coffeepot hairdryer and safe. the two -- year old boys traveling with us were able to hook up their x-box game system without a problem. the pay per view movies were a nice touch too. the indoor pool sauna and whirlpool were on the -nd floor and they were very nice too. there were clean towels and it adjoined the workout room. the hot breakfast the next morning was more than adequate...biscuits and gravy eggs toast bagels rolls juice milk cereals etc. all in all i would recommend this hotel to anyone going to chicago. we were a very short distance from espn zone for the kids lou malnati is pizza on wells was great and you could also walk to the rainforest cafe. the one and only drawback was a very large tax on our room of over $-- from the city of chicago. it was not a very welcome surprise but one you should be made aware of.',happy
id42298,' my husband and i stayed here last weekend for one night. we arrived early and although our room wasnt ready we were told by the extremely friendly staff that we would be receiving an upgrade to a one bedroom suite. we were already impressed! when we returned a little later we were shown to our suite. it was almost a fully functioning apartment. it had a fridge freezer dishwasher microwave pots pans etc. the only thing it didnt have was a coffee maker. the bathroom amenities were from loccitane (i truly appreciate amenities that i will actually use!) and the bed and bedding especially the pillows were extremely comfortable. our rate also included breakfast at ringo which was very good if not a little salty. overall this was a very enjoyable stay. the staff at the hotel were superb. quiet possibly the best hotel staff i have ever encountered. the location is also good. it is on a nice quite street but is just a few blocks from grand central. im glad we decided to stay here.',happy
id42299,' my first impression was that we were told our rooms werent available at check-in time. they didnt have two singles w- king-size beds unless we were willing to take ones with handicapped bathrooms. my advice: i did - dont you do it. wait for the a regular bathroom that has actual counters etc. makes your three day stay much easier. one good thing was the hotel is shuttle - available to drop you off or pick you up within a --mile radius. saves on taxis. the hvac for the room was too noisy and the attempt by housekeeping to quiet it down was partially effective. morning continental breakfast was inadequate for $--.--.',not_happy
id42300,' this hotel was chosen for us by family planning our trip and we were very when we arrived! the parking garage was easy to access and felt safe and the hotel itself was lovely. we stayed on the -th floor with a view of the river -- gorgeous especially in the evening! the front desk was very helpful when we were trying to find a place to eat late at night and very courteous! we were only there for one evening and we enjoyed our stay. if i were to come to this area again i would visit again. just a note... i dont know if it applies to all the rooms but ours (a room with two double beds) did not come with a refrigerator microwave safe or a hairdryer. the room was nice though the bed was comfortable and the bathroom did not feel very cramped. especially the shower -- that was nice!',happy
id42301,' i stayed at the palace twice this year once in may and once in october. i got a room in the towers the first time the second time a standard one. obviously tower rooms are larger and have better views hence the price difference is justified. the standard room was more traditional in terms of decoration and the only thing that bothered me a bit was the size of the bathroom - on the smaller side for such a hotel. but i can only join my fellow travellers who write top reviews on this hotel - it is probably one of the best in nyc. service location gym rooms are perfect. i will certainly be back.',happy
id42302,' i stayed here in june ---- for a conference. the reason i am giving it - stars is that when i checked in at night i didnt notice the dirt and yellow goo that was on one of the white bed covers. the next morning i put the change sheets paper on the beds and after returning to the hotel i noticed they did not change the bed spread... i dont understand how the housekeeping lady did not see that. i had to call housekeeping and then they had to try to find a comforter cover which is really scary... shouldnt hotels have ample sheets and comforter covers? also make sure you check your bill in detail. they had fake charges on my bill (for the bar). there was nothing special about the hotel or anything that stood out. its just an average hotel.',not_happy
id42303,' we stayed at the w last november and it was noisy and not really clean but the - days we spent there last weekend for the marathon were great! clean and pretty quiet considering it is in a busy area and so easy to get around the city from the hotel--not to mention everything that goes on in union square-green market shops etc. brunch at olives was delicious. beds are sooo comfy! wed stay here again!',happy
id42304,' coming to the embassy suites i immediately noticed i wasnt in kansas anymore-- the surrounding area is less than desireable. i travelled alone to phoenix to run the rock n roll marathon jan ----- and had a great trip. the hotel was nice despite the neighborhood and there was security on the premises. i didnt feel unsafe on the property. the room was very large. there was a nice living room kitchenette with sink fridge and microwave. there was a desk with two chairs which doubled as an eating area. the bedroom was separate from the living area and quite comfortable. the beds were firmer than i like but that is just me being picky. there was adequate storage- drawers and armoire and a television cabinet with storage underneath. the restroom was a bit on the small side but i wasnt planning on spending a lot of time in there anyway!!! the staff went out of their way to help me out and the bartender (pat) was great! i mentioned that i hadnt been given safety pins (a necessity to a runner!) and forgot to bring them as well so she went and found me a handful of them! it is an older property so i can see why people might be disappointed. i however thought it was great and would definitely stay there again. my opinion differed from the other hotel guests i spoke with but i think that was because id paid so much less. while they had paid upwards of $----night i had gotten the room for $---night on priceline. this isnt a particularly romantic setting so i wouldnt recommend it to lovers. but the hotel is perfect if you want a place to hang out sleep and get free drinks from -------pm in the lounge. some people were saying they made up for the overpriced hotel in free drinks!! the hot tub is nice and hot and the heated pool was great too. if you do get this hotel on priceline dont panic- it is not as bad as it sounds. i would stay there again and probably will next january if i can get it on priceline again!',happy
id42305,' among the large hotels of this area of la hyatt is the best clearly beating beverly hilton. the entrance is grand the rooms are large nice and have balconies to enjoy. get the bit more expensive rooms at the back! they are quiet and view the spa. the spa is gorgeous! service is excellent very friendly and effective staff. i guess this hotel has an excellent manager. well done!',happy
id42306,' it is not bad but it could with a bit more tlc. it is real problem lies in the fact that it is a bit far from downtown and austin is public transportation is terrible. you could constantly hear the noise coming from interstate --.',not_happy
id42307,' let me first start out by saying my fiance is a platinum member and we decided to use points for a last-minute quick getaway on labor day weekend....i dont think i would have paid the $---+-night otherwise considering the only time we spent in the hotel was to sleep for --- hours a night. (we lucked out & had awesome weather & spent every minute we could outside.) i wasnt sure what to expect since we were using points but upon check-in we were given the club level floor on the --th and since the lounge is not open on weekends we were given vouchers for breakfast at the hotel for saturday & sunday mornings (up to $-- each day - enough for - buffets each day.....we would not have eaten there if not for the vouchers. who needs $-- eggs??) we only ate there saturday as sunday morning there was a huge wait to get in & we didnt have the time. we walked right in though on saturday and the food was delicious! everything was clean in our room. it is a long walk to the elevators but it helps keep noise down. we heard nothing either night. there were several weddings there that saturday night and they put one of the bridal parties up on the club level floor (--th flr)...we expected the worst and when we got back from our night out at --:-- am the noise was loud with an apparent after-party going on in several adjoining rooms. we were down another hall though & didnt hear them from our room but did feel sorry for any guests staying in closer proximity. i was a little leery about this hotel reading other reviews but i took all the recommendations about parking & locking up valuables & followed them all & we had no trouble. there were a lot of police & security personnel around at all times - whether due to recent instances mentioned in other reviews or just the increased volume for a holiday weekend. there was even security that walked up & down the different floors - made me feel better. any staff we encountered were very helpful. overall - you cant beat the location.....we lucked out & had a nice clean room got upgraded for breakfast & had no parking issues so that made it an enjoyable stay. if i had to shell out the money though id probably stay elsewhere for less - there are several other places (some marriotts) still within decent walking distance to the harbor.',not_happy
id42308,' i stayed at this hotel because it was the location of a recent conference that i was attending for business in san francisco. i was torn between giving it a rating of - or - stars but since there was nothing that particularly stood out as being amazing about the hotel i decided to go with three. however it is a high - (as we used to say in performance appraisals at a previous employer). you really cant beat the location of this hotel. we took bart to the powell street station and walked the - blocks to the hotel in about - minutes. it was much easier than i was expecting and saved a ton of money (compared to a taxi or supershuttle). the hotel lobby is pretty and quite spacious and the gentleman working at the concierge desk was very helpful when we asked him for muni directions & tickets. there were plenty of spaces to sit down and relax in the lobby; though the queuing area for the line was a bit crowded. our room was a corner --room suite which was nice because there were - of us rooming together for the conference. the furniture was fairly standard the full-size beds were very comfy and the tvs were new and plenty large for the size of our room. however the closet in the bedroom was very awkwardly located right next to a bed so close that you could not walk between them and therefore the closet was basically useless. the restroom fixtures were also fine though there was not a fan in the bath and the wallpaper was peeling in some areas. all in all i would return to this hotel if the rate was right because the location is so fantastic. if the rate was too high i would investigate other options because the rooms were fairly standard.',not_happy
id42309,' this is our go to place when we visit san francisco. the accommodations are very comfortable everything one needs for a stay away from home. the restaurant is excellent and the personnel are always helpful with what to do where to go directions other restaurants etc.',happy
id42310,' i booked the omni via skoosh.com at an all-inclusive price of $----night. the standard room was spacious and spotless. it had a king-size bed that was very comfortable with soft comforters and an abundance of fluffy pillows. the bath had separate tub and shower. the only thing lacking that i would have wanted was a safety box. the room came with complimentary wi-fi which was great because it helped me plan and book the rest of my trip online. ive heard a lot of good things about omni is noe restaurant so we had dinner there one night. the food was very good (i tried the chicken while my friend had the lobster) but quite pricey. ive read comments from everywhere that downtown la is not a very good location because there is not much action going on there at night and during weekends. it is in a way true but it makes up for the lack of action through its proximity to public transportation. the pershing square train station is just two blocks away from the hotel an easy walk. or if you need a ride anywhere within the downtown area the hotel offers a complimentary shuttle service. there is not a convenience store within walking distance so if you need to fill up the bar with your own stock plan ahead. service can be cold and impersonal but i expected that from a chain hotel. what mattered more to me was that i was attended to promptly and i got help when i needed it.',happy
id42311,' our connecting flight to san f. was delayed for - hrs so we arrived just before midnight to a lovely warm welcome and comfortable room. they have fresh fruit at the counter and coffee to go in the mornings- the room was well appointed and spacious. but it is so close to the ferry building and the waterfront - easy to get the thruway shuttle from the ferry building through to emeryville for amtrack. breakfast at perry is on the ground floor is ok but it is a happening place in the evenings.',happy
id42312,' i travel to chicago every quarter for business and have stayed at the dana on the past two trips to town. the experience has been top-notch both times from the initial greeting by the awesome bellman tj to the friendly and attentive check-in personnel. the rooms are extremely well appointed; i particularly enjoyed the glass rainshower and high-end toiletry products in the bath. add to that smart wood floorboards ipod docking station with speakers and keurig coffeemaker plus an extremely comfortable bed. i will make the dana hotel and spa my hotel of choice every time i visit chicago!',happy
id42313,' we stayed at the joule on the weekend of may--st through may --rd. the hotel was wonderful but more than the hotel – the service was impeccable. i first found the joule online and wanted to stay there just from the photos on the main web site page. it just looked amazing. i called to make a reservation and was helped by one of the kindest men ever. he took down all my information and even made sure we had a great room with a view. he completely made me feel at ease and even went to the extent of trying to get our dinner reservations out of the way so we would not have to worry about it when we got to dallas. i cannot remember his name – but he was fantastic. my boyfriend called up earlier on in the week and told katie a concierge it was our anniversary. we wanted to go to the byron nelson golf tournament and we didn’t really want to drive. she mentioned she might have a contact who could take us to the golf event. she lined up the driver and it was perfect. the driver was also one of the nicest men ever – it was lovely. for my anniversary gift katie set up for us to have a massage even though you guys do not actually have a spa area. she told us just to be ready in our robes and someone would come to get us in our room. the masseuses were running late – but it did not matter. the robes at the joule are to die for. i was already relaxed and we were in no rush. however the heads up was given to us by a very nice woman on the phone and she also asked if we needed anything else. it was quiet when we walked into the makeshift “spa” and smelled wonderfully and i literally had one of the best massages i have ever had. it was so relaxing. i was in heaven. what a wonderful anniversary gift! the man who consistently brought our room service was hilarious. he was funny and helpful and even ensured i had all the items i had ordered before he left. the coffee was wonderful but more so we thought the burger we got from room service and the caesar salad was better than a restaurant served items. it was just great. the shower was refreshing and the hair dryer was the best i have ever used. i can assure you the next time we come to dallas you will be our home away from home. please find out who helped me make my reservation and thank them. tell katie she truly made my anniversary weekend a dream come true. tell our room service man he was great and very gracious to bring us everything we needed and have katie pass along our thanks to the driver from friday. thank you again for having us at the joule. you have a wonderful hotel and it is gorgeous from the inside out – but what will truly bring guests back is your service and attitude towards the customer. i felt as if i was right at home and smiles were abundant. three things out of the ordinary that we did not like was the area where you check in. we were a bit confused when walking in but found our way back to the back. a sign or someone walking you to the desk might be nice. the second was there were no hooks to hang our towels. i am all about saving the earth and preventing the staff from washing my towels each time they clean our room – but there was no place for me to hang my towel. thirdly i would love for one hotel to step up and offer free internet in the rooms. we are at a time where i do not think staying in an upper class hotel such as the joule should also require me to pay $---$-- to use the internet for -- hours in my room. either include this within the rate for the room or go above and beyond and offer it for free. you could steal a ton of business from not only hotels such as doubletree the w and westin hotels but all other upscale hotels. each of my friends and i are waiting for one hotel to offer this amenity and then we will be exclusive to them for our stays. yet no one has stepped up to the plate to do so. i ask the joule start the free internet craze and increase your room occupancy tenfold.',happy
id42314,' stayed here for business for - nights. was initially surprised by the hotel as it was a bit grubbier-old than i had expected. lobby doesnt look too clean and is quite dark. very smooth check-in and the staff are very helpful and warm. room was quite small but totally acceptable. view to the side of the building is not good. as other reviewers have said very strange smell pervaded the room but may have something to do with the very noisy radiator for the heating. i found the hotel pretty cold a lot of the time but the heating comes on only in the morning and evening. the steam valve on the radiator in my room was so noisy (emitting the smelly steam) so it was impossible to leave the radiator on whilst in the room. bathroom small and pretty dated. needs an overhaul. having the washbasin in the room (concealed behind some doors) is okay but again it all needed a bit of updating. could never quite get the shower warm enough. towels poor quality as were the toiletries. one reason i chose the hotel was because they had a gym or fitness room. however the gym (fitness room) is poor. it is a converted guest room with one bike treadmilll and cross trainer. pretty soul-destroying. not properly looked after as no towels left and ran out of paper cups (which werent replaced during my visit). i would rather they fix you up with something else local. never took breakfast as it looked very anemic! pale looking small muffins and pastries with coffee. it is free but i didnt think it was worth eating. hotel is totally average but is in a good location. as previously mentioned it is off powel which is pretty steep but hey it is san francisco! overall i felt that the hotel was setting itself up as something a little more up-market than it could actually manage. i paid just under $--- per night so i had expected something a little more for that price in san francisco where there is a lot of competition. it is old needs a bit of updating and redecoration and that weird smell is a bit off-putting. but the location is great and the staff were helpful and polite.',not_happy
id42315,' dont stay here with a family-kids!!! big warning!!!! had to sign a waver if your car gets vandalized its not their fault. old inside too. pics make this hotel look new and comfortable. simply misleading info-pics-location. only stay here if your a man flying out the next morning.',not_happy
id42316,' i had a -th floor room near the elevator. every morning (fri sat sun) around -am i heard this thumping pop-music bass coming from somewhere unknown. every night i heard laughing and noise from the lounge which was on the first floor below me: the sound carried up the courtyard outside my window. the hotel is pet-friendly which is cool in theory except that sunday morning is bass thumping and absence of this dog is owner meant it barked and howled for over an hour. then there was the unfixed squeak of the elevator and thumping and noise from the older plumbing. it all added up to so many annoyances and un-restful mornings and evenings that come check-out i couldnt wait to leave. i think the place suffers from being converted to a hotel so (um needed) sound-proofing in the walls never happened: that is just a guess. in any case ill never go back to this place and will think twice about kimpton hotels in the future.',not_happy
id42317,' stayed at the holiday inn intercontinental airport just after christmas for training with expressjet airlines-continental express. enjoyed it thoroughly although the tv channels could be upgraded--they only had one sports channel--espn wouldve preferred a better variety there. also the transportation to and from class couldve been improved granted our class had -- people about - more people than the bus can hold but it was annoying waiting -- minutes longer for an additional bus when we didnt all fit.',happy
id42318,' after glowing reviews i decided to splurge on the last - nights of an - day trip up the california coast with my sister and mother. it was well worth it. we had a -th floor two bedroom corner suite with amazing --- degree views. it was hard to make ourselves leave to see the sights. the mostly residential upscale neighborhood made us feel very safe but it wasnt within walking distance (for us) to restaurants or the cable car line. we had a car with gps so didnt find driving to our destinations a problem at all. an excellent continental breakfast and wine-cheese in the afternoon. the front desk was very helpful with restaurant suggestions and reservations. the only negative was that the beds were very uncomfortable given the quality of the hotel and the price.',happy
id42319,' needed a place to stay on a sunday before my flight out monday afternoon. found a very decent rate on this motel ive seen parking in san francisco at - star hotels in union square that were more expensive than my nightly rate! room is pretty basic but you do get free high speed internet and are located in the south of market region only a - minute walk to the location of the event i attended that evening. good place to park go out in the city and then get some sleep. you are in san francisco after all you should be out enjoying the city!',not_happy
id42320,' really good service friendly staff enjoyed watching the stanley cup final in the lounge (not bad in texas!). a bit of a dodgy neighborhood at night good lounges and restaurants nearby. room was nice big quiet and cool. hotel was cool...historical decor strong colors and patterns in carpet and wall treatment...it is definately not your local super -. restaurant and lounge were good not overpriced and good service...my #- complaint no breakfast until after ---am. this is terrible for business travellers. if you think there is something nearby that is open...no. houston in the early morning is closed for business. parking is expensive (~$---day).',happy
id42321,' stayed for one night and was upgraded to a nicer room which offset the bite of a $-- self parking fee. friendly staff quick check in and out. spacious clean room with flatscreen tv soft linens and towels with workspace and small refrigerator. the pool area is sunny and draws a crowd. while acceptable for me the parking does require a hike around the back of the hotel and up a long ramp. while security and lighting is in place those uncomfortable with such an excursion after dark might want to consider the valet parking for $--. did not have meals at the hotel.',happy
id42322,' though we were welcomed nicely the service seemed to end there. there were days we would return to our room after a busy day of sight seeing and at -:--pm our room still was not cleaned. on several occasions i had asked to front desk to send up a bucket of ice and two glasses and - of the - times i had to make repeat requests as they had not taken care of it (there is no ice machine it is on request only.) the rooms were nice enough clean and safe hotel. there were a few times id call the front desk for information on hotel services and was given incorrect information. lastly the roof top bar is not totally open air there is a cheap looking roof over most of it and we were very dissapointed by this and the staff seemed confused by this why? i have no idea isnt that the appeal of a roof top bar? the neighborhood surrounding the hotel holds little value attraction wise it is not close to any museums big stores etc. it is really close to the fashion institute but thats it.',not_happy
id42323,' the bedroom was a nice size and the living room allowed for a few visitors. the bathroom was way too small. the toilet was right next to the tub. my family liked the breakfast buffet. i dont eat from any buffet so i cannot comment. there were restaurants shopping and theaters within a reasonable driving distance.',not_happy
id42324,' this is an excellent hotel for people who want a good standard room and reasonably sized room without paying the top rates that big name hotels charge. last year i ended up by chance in a hilton garden inn in yakima wa and i was pleasantly surprised by the standard of the room and the breakfast. i was wondering if the pleasant experience would be repeated in new york which i find a difficult city in terms of hotels. the reviews on tripadvisor were promising and fortunately they turned out to be accurate. it is a rather new building so everything looks nice clean and is in good shape. rooms are quite large for nyc standards beds very comfortable aircon effective and not too noisy and shower sufficiently spacious and god temperature and pressure. we had a room on one of the top floors (--th) which gave a nice view towards downtown manhatten. hardly any street noise or noise from neighbours or corridor. in any case there are only - rooms on each floor so the corridor never gets busy. i also had pre-booked breakfast in the hotel (which was delicious in yakima and which other reviewers also seemed to enjoy in this chelsea hotel) and again it fully met expectations. eggs are cooked to order the way you like them and the chef also did on demand french toast. the pancakes were pre-cooked on most days of my stay which was a pity because they just taste better when they are completely fresh. if i had to make one suggestion about the hotel this would probably be it. finally about the elevators which caused some trouble about other reviewers. during my - day stay both elevators were working fine and maybe in total i went up to my room -- times. only once did i have to wait a bit too long (- minutes); all other times the elevator arrived in - or - minutes. i can see however that this situation will be totally different if one of the elevators should break down so i trust management will do everything it can to maintain them properly and avoid such trouble. ill definately stay in this hotel again when im next in new york and will again take the pre-booked breakfast because of it is excellent value for money.',happy
id42325,' i went to memphis for a few days with my mum and loved the hotel it was in the perfect location all the staff were friendly and very helpful they helpped us with tours and good places to go... the hotel was clean tidy and very safe you need to use your room key for everything it was nosiy at night time but there was signs in the lobby warning you.. but i had no trouble sleeping.. otherwise i would stay gere again :)',happy
id42326,' loved it. first off they dont guarantee parking but if you come during the weekend there is free street parking right next to them. we were able to snag one of their spots but only a compact car fits through the entrance. it is very close to a the cable car - which will take you to the train. we left our car in the parking garage and never used it! $-- a night? yes its true. the rooms were a little small yes but who is ever in their rooms when they are visiting san francisco? they were clean quiet and had a refrigerator for leftovers and snacks. breakfast was decent. a nice continental. we had a hardboiled egg muffin oatmeal with fruit and some toast with nutella everyday! overall the perfect place for us.',happy
id42327,' we stayed - nights at hotel --- and it was very good. the room was large and the bathroom very large. the bed and pillows were comfortable and it was quiet at night. the room had a fridge coffee maker and the tv and wi fi were great. the staff were friendly and helpful - a small glitch with our bill was sorted out quickly. the windows could be opened for fresh air which was also a bonus. the biggest asset is the location. we arrived by train and it is right next to back bay station which is also a subway station. there are great restaurants and shopping nearby and all the major attractions are within walking distance (or of course the subway if you prefer). we had a wonderful time in boston and hotel --- is a great base to explore it.',happy
id42328,' we especially appreciated the helpfulness of titus a food service manager and richard the concierge. we would definitely come back to stay at this hotel with its great staff location and services.',happy
id42329,' i really liked the location of this hotel. it is near attractions and restaurants. the hotel appears new and it is spotless and modern. the free breakfast is very good. my room was the two bedroom suite with - bathrooms and kitchenette. i would highly recommend this hotel for the price and location. the front end staff was very friendly and upgraded my room too. if you have aaa then you can get free parking.',happy
id42330,' we were there for spring break and it is a great place to stay on the riverwalk. on the basement floor you walk right out to the riverwalk and can walk to the alamo via the riverwalk. nice breakfast in the morning and drinks-snacks at night. - pools one outdoor on the top of the hotel with - hot tubs and one indoor with another hot tub. hotel staff was very friendly and rooms were quite even though they were quite full. but that made the elevators slow so we took the steps a couple of times. would definately go there again! the building is an old bank building the lobby interior is quite immaculate.',happy
id42331,' this is our second year of attending the detroit jazz festival held every year during labor day weekend. we stayed at the marriott renaissance last year as well and it seems that we had a much better experience last year. upon checking in this year at -:-- in the afternoon we were told that the only rooms left with a king size bed were accessible rooms. i didn’t mind that the room was accessible only that since we had made this reservation directly on the marriott’s website back in june that this was even an issue. our room was surprisingly small and the furniture looked a little worn. there were dried coffee spills on the bedside table. the ironing board was one of those dinky little boards that you set up on a table. it was stained barely padded and pretty much useless. i’ve stayed in accessible rooms before and they had full-sized ironing boards. a big disappointment was the $--.-- per day internet fee. i mean come on!! and for some reason i don’t recall that fee last year. on the plus side: the king-sized bed was fabulous – one of those divine marriott beds made by jamison. we slept like babies. the bathroom was well-stocked and roomy with a walk-in shower area and seat. we had a decent view of the river and of hart plaza where the festival was going on. the food in the volt bar was very good and reasonably priced. all of the late-night jam sessions were held at the volt bar and the bar staff was very accommodating. staff throughout the hotel was friendly and helpful. valet parking was handled very well.',not_happy
id42332,' i stay here everytime im in austin and ive never have any problems .everybody who works here has always been super nice and helpful .',happy
id42333,' great hotel in chicago in a great location. stayed there with my partner in april on our usa trip and definately would stay again. location is downtown chicago and close to all major sightseeing and shopping. the hotel facilities are excellent clean rooms are spacious beds are just plain heaven bathrooms and showers are just amazing and the staff is very friendly and helpful. had a great room overlooking the river. only let down was the breakfast. -- dollars for two people is quite steep considering you get brekki in a lovley cafe just near to the hotel for half the price. apart from this everything was just perfect.',happy
id42334,' still here at hilton fashion -- arrived --nd may check in was terrible dealt with a girl named joanne didnt know what she was doing we e-mailed prior and asked for a high quiet room. been put on --th floor straight opp lifts! wanted me to put down a --- deposit in case we left without paying. i explained we stayed at the hilton in manchester airport night before we flew (which was fab as always). i asked her to up-date my hilton honours which she refused as i booked in january and it wasnt then the hilton. dont expect to be dealt with in this manner especially from a hilton hotel! dissapointed so far only hope it gets better as we are here till the --th may!!!!!!',not_happy
id42335,' i only stayed here one night but i was really impressed. the grounds and public areas are very well maintained and beautiful. my room was spacious and well-appointed. the pool area was beautiful. the health club was one of the best ive ever used in a hotel--every machine known to human kind seemed to be there and all of the latest models. i cant really comment on the price-value ratio as i didnt pick up the tab and dont know what a room costs there but im sure it is a lot.',happy
id42336,' i stayed here for just one night on arrival in us from australia. we found this an excellent hotel for our family of -. the two bedroom room + living room with fold out bed was excellent for us with our - young teenage kids. the location is excellent and the staff are very helpful. there are free snacks and cool drinks available at reception which was a great hit with the kids. the room was large offered free wifi full kitchen and large living area. i highly recommend this hotel for families. there is also parking available at $-- a day.',happy
id42337,' crowne plaza sutter street san francisco. above average accommodations indulgent amenities great location in union square. right in the heart of the shopping district adjacent to the cable car and near every great theatre bar and restaurant. wonderfully appointed room beautiful window treatments elegant bed linens blanket and cushy comforter. silky covered throw pillows comfortable reclining chair with ottoman nice cherrywood desk with internet access. marble shelved bathroom with expensive toiletries. a door separates the bedroom from the entrance foyer and bathroom- a great place to store shopping bags or to change clothes discreetly. closet is rather large. room while not huge is not as small as most sf hotels. it is very very comfortable for a maximum of - persons. bay type window affords extra elbow room. staff is very polished and helpful. nice lobby bar and restaurant - girasole on lobby level. excellent food and service. hotel guests usually receive a free cocktail and --% off dinner. the only negative is the terrible terrible terrible problem with the homeless in and around union square. these are militant obnoxious and odiferious street people many of which have severe emotional problems. former mayor brown provided a cash dividend to the homeless and attracted them by the hundreds if not thousands. they are not receiving the care and housing that many other major cities provide- theyre simply left to themselves on the street. ive seen them bathe in the fountain opposite city hall and around civic center on market street. often they will not turn away if you decline eye contact but follow and harass you. the cocktail lounge on the top floor of the sir francis drake hotel is right nearby. the historic gold dust lounge jazz club (circa ----) is two blocks away. great irish pub - lefty odouls one block away also. tiffany is next door macy is across the park - great great neighborhood for shopping. treat yourself to a nice room while in san francisco.',happy
id42338,' had a late arriving flight to phoenix wanted something close by that was decent and not a motel. crown plaza is literally a mile from airport and has a complimentary shuttle rooom without any airport noise. nice wood paneling in the lobby restaurant and bar right there that are pretty nice. our room was a bit small but the beds were super great and comfy good sheets and - pillows on the bed not just - flat ones. nice tables and lamps and granite in a bathroom that had everything you needed. good tv is. i did feel that $-- was a liiiittle overpriced though considering the size of the rooms. it was cool for a night though nice.',happy
id42339,' had a lovely stay in this hotelfound the staff to be so helpful and friendly.location couldnt be betterthought the food was a bit overpriced but then again new york is quite pricey!!',happy
id42340,' the alexis in keeping with all of the kimpton brand is properties had a unique and eclectic vibe to it -- from the art to the furniture selected you can tell that there was a great attention to detail in the hotel is design. our room featured a separate sitting area that looked more like a living room in a modern loft than a hotel room. as we were on a road trip we appreciated feeling at home while we were at a hotel. room service food quality - even at midnight - was excellent mini-bar selection was unique and plentiful (as always) the hotel and room was perfectly clean. location on first ave. - just five blocks from pike place market - was a plus. highly recommended -- just beware of the $---night parking fee -- that is unless you drive a hybrid which gets you a --% discount.',happy
id42341,' it was clean and the bed was comfortable but i make my reservations well in advance so i can get what i want. i even talked to a gentleman about our rooms and he said that our room was on the riverwalk. well it wasnt it was facing a parking lot. speaking of which $--.-- a day to park your car in the hotel parking lot is totally outragious parking should be free to customers. this is the first place i have ever stayed that didnt have a free continental breakfast. you have to walk way to far to get to the restaurants on the river.',not_happy
id42342,' what a nice place! very nice kinda funky decor. very nice price and very spacious rooms! room had a living area and small kitchen with a mini-fridge. a big flat screen tv that turned to the living area or the bedroom area. nice people at check in. didnt eat breakfast but did check it out and seemed to be nice. i will be looking for more hyatt is in my future travels!',happy
id42343,' we thank the staff for helping to make our weekend visit to boston extra nice. everyone was so friendly and helpful --jason set the tone from the start when he booked our room! we were really impressed with the extras found at the charesmark --from the cozy internet-sitting cafe area to the champagne and hot dogs(!) for the boston red sox parade. these special touches one would not find at a large impersonal hotel. the rooms were clean and decorated very tastefully and all in a fabulous location! we will recommend the charlesmark to friends and plan to return again ourselves. thanks again for a lovely stay.',happy
id42344,' overall we had a pleasant stay in room #--- at the ramada san diego airport ---- rosecrans st.. the room was quite small however i guess this can be expected in an older facility and the room pricing seems to take this into consideration (good value for the price). this room is on the -rd. (top) floor. it has a large balcony on - sides that provides a close-up view of the marina and bay as well as cornado island-bridge and downtown off in the distance. you do hear some noise but the view makes up for a little morning traffic noise. the staff were extremely friendly and continuously left us with the impression that they just couldnt do enough to be helpful. if i was to suggest any improvements it would be to a) turn on the a-c unit first thing in morning prior to guest arrival to help freshen room stuffiness b) provide your housekeeping staff with a pleasant smelling cleaner-decontaminant to freshen the room odour (similar to that used in the elevator). an excellent reasonably priced seafood restaurant (mitch is sea food restaurant) is only about --- strides away on the dock of the marina. there are also other restaurants(not tried after mitch is) convienience and liquor stores in the immediate proximity of the ramada. the facility is located in the point loma area os san diego which from our experience is a very quiet safe neighourhood. keep up the good work!!',happy
id42345,' my wife and i stayed here for three nights using hhonors points (low season reward). i was a little nervous given the mixed reviews on this hotel but thankfully my stay was fantastic from start to finish. my bags were efficiently taken at the door and arrived two minutes after arriving to my room. check-in was efficient and as i have hilton gold status was given two $-- drinks vouchers for any of the hotel bars starbucks vouchers for each morning free bottles of water in the room and free wi-fi. we also received an upgrade to a superior corner room which contained a bottle of wa sparkling wine on ice - nice touch! we only ate once in the hotel - room service on the first night. whilst service was polite and efficient the food was average at best and expensive. the room was beautifully presented and well serviced during our stay. there were one or two areas in the room that were a little worn - needed fixing but this was no issue. the beds are very comfortable. service in peacock alley bar was excellent; in fact i could not fault any of the staff i encountered during my stay starbucks staff included. my major annoyance was down to people having their starbucks breakfasts around the beautiful lobby and leaving their rubbish at their feet. the lobby-reception area is breathtaking and very well maintained. when i return to new york i will have no hesitation in returning to the waldorf.',happy
id42346,' as soon as we walked into the hotel there was a massive convention going on which caused the hotel to be dirty chaotic and understaffed. we were initially given the wrong room (which was later corrected) but had awful housekeeping (didnt even fold our towels and one day had rehung a dirty stained towel) paper-thin walls and inattentive staff. the club floor (which was just a room since it is undergoing renovations) was hardly cleaned and smelled awful. i would not recommend this hotel to anyone. besides the great location this was truly the worst hotel experience ever.',not_happy
id42347,' i came down with a friend while she took care of business at the dallas market center. the fairfield inn is conveniently close and provided free shuttle service to the market. the staff was courteous and helpful. the beds were comfortable rooms clean free wi-fi in the room and a decent complimentary breakfast. the fairfield is a good choice for all travelers.',happy
id42348,' the hotel and grounds were perfect for our weekend getaway. very clean and good location however the construction on the highway made it a nightmare to get into the property. they need to put out some large direction signs so their guests can get into the property easier.',happy
id42349,' this was our first stay at a drury inn and it did not disappoint. we spent five wonderful nights for our first trip to houston. from the room to the breakfast to the evening reception to free soft drinks and popcorn to the pool our stay was very enjoyable. it was refreshing to have the front desk ask how your day was going or say goodbye to you on you way out. to put our stay in perspective we changed our hotel reservations in san antonio to a drury inn and stayed at this hotel one more night at the end of our trip. we will definitely look up drury inn is for future stays!',happy
id42350,' i had read reviews of several hotel chains in manhatten. this hotel was the only one with all positive reviews. so i booked it.my husband and i were totally with our choice. this hotel is in a perfect location at --st st. and -th avenue. it is close to a subway entrance and walking distance to several theaters rockefeller plaza st. patrick is cathedral central park and various bars restaurants and stores. also close to the gray line tour bus. the hotel room itself was large and very clean. bed was comfortable. plenty of towels etc. there is even a safe in the room. staff was friendly and helpful. breakfast area large and bright. plenty to choose from: pastries bagels muffins make your own waffles scrambled eggs or omelet depending on day sausage - kinds of juice cereals milk coffee and tea. also fresh cut up fruit along with apples or bananas for your choosing. we loved it!! we will definitely stay here again when we return to new york.',happy
id42351,' i had the great pleasure of staying at the millennium broadway on a saturday night april - ----. they had a deal on travelzoo for $--- a night so we booked it on their website. this hotel is and ideal location being close to times square and penn station. we were able to walk from the train station. at check in we were greeting by a really great guy named jigme who was most pleasant. i asked him if it would be possible to have a room on a high floor with a view of times square... he said if they had one available he would be to give it to me. he gave us a beautiful room on the --th floor with an amazing view of times square. we couldnt have been happier. the hotel is beautiful it is a fantastic location and the hotel staff is extremely nice especially jigme!',happy
id42352,' my son and i traveled to hoston for my grandchildren graduation form hs. this hotel was perfect. from the desk staff to housekeeping. the free breakfast was great with hot-cold cereal eggs sauages waffles yogurt bagels fruit toast tea coffee milk muffins and danish. didnt have time for the out door pool but it looked inviting. did laundry which was convienent and cheap. the room was comforable with microwave and fridge. didnt like the sink outside the bathroom and there were no rails in the shower to hold onto (im a senior citizen)we purchased waterat the local store-gas station across the highway that had church is chicken taco bell jack in the box. a restaurant named hot biscuit was --- steps out the door that had the best green salads. it was an enjoyable stay and recommend it for families and anyone that needs to be close to iah. parking was free and sometimes hard to get because no one left the hotel.',happy
id42353,' stayed saturday april --st ----. night while visiting our son in columbus. positives location near airport and close to easton mall. two rooms a bedroom and small living room and kitchen. full refrigeratordishwasher- microwave-stove. pots and pans and dishes. fairly nice indoor pool. next to this ping pong table which we enjoyed. upstairs work out room with treadmills. negatives: bathroom was not very clean room- suite furnishings a bit tired need updatingalso main room rather small. as it was a saturday night no managers reception though you could go and get coffee-tea from the breakfast area. next morning breakfast was awful. they also ran out of dishes no bowls they were in the dish washer not even disposable ones. i got my cereal in a cup. very few choices hardly any pastries or choices in cereal. also breakfast even though it was a sunday morning finished at -am. i realise this is near the airport but i saw a lot of families staying there not just business people could they not make it until at least --am! staff were fairly pleasant not exceptional. i have stayed in marriott embassy suites hilton garden inn all at columbus airport in my opinion all better stays than this one. i would not choose to stay here again will book at embassy suites instead. this homewood airport hotel also does not offer sleep park and fly unlike others close by.',not_happy
id42354,' overnight from p.m. --th december out on -.-- a.m. shuttle back to lax for next leg of journey. room was booked by a friend locally all details forwarded to me. found shuttle phone at lax and rang and along came the shuttle. lax lacks order and signs and it wasnt easy (no fault of the travelodge) to grasp where to stand outside to flag down the shuttlebus but lo! it arrived and i was the only passenger to collect. straight in checked in fine room clean and tidy at end of corridor after ramble through the leafy maze to get there and clear instructions. went to bed at midnight slept well for -- hours and got up at - a.m. (so much for an ebay watch) with jetlag. breakfast easy simple and fine and included in price. checking out quick all staff friendly and helpful. shuttle back to the snitty mess that is lax. recommended for convenience quiet and value. free wifi that is fast plus clean and quiet en suite room = ideal for overnight. thank you.',happy
id42355,' we hosted a business meeting for over -- people at the hotel for several days. the sales and catering staff were one step ahead of us on everything. they paid attention to every detail and offered the best suggestions for food timing conference room set up and av needs. i could not have hosted such a flawless event anywhere else. everyone who attended commented on the level of service from the time they passed the doorman checked in at the front desk and attended the event with the wait staff providing anything they required.',happy
id42356,' this is an awesome value for new york in a very central chelsea location. the rooms are chic minimalism at its best with just enough of everything and very comfortable mattresses (i fell asleep within a minute of lying down every night!). the gem hotels are the only hotels ill be staying in from now on....really cant get better than this for the value!',happy
id42357,' i stayed here from mar ----- ----. for the price i was impressed. the staff at the desk and the restaurant were very friendly and housekeeping was great. there is a laundry room in the hotel which is great if you are away for any extended period. i think the hotel is getting a bad wrap in terms of the neighbourhood. yeah there is some homeless people outside but ive encountered much worse in other major us cities. no one bothered me. the hotel is central and reasonbly close to everything. we walked everywhere including the piers & fisherman is wharf. if you want to save yourself a few bucks i highly recommend this hotel!',happy
id42358,' this property is situated near the domain and also adjacent-connected to an extremely loud sportsbar called the park. this sportsbar can be heard from many levels of the hotel and definitely from any of the rooms that are over that corner of the building and facing out towards the parking lot for the hotel-and also the bar. this place was packed even on a sunday in february with loud music blaring at all hours of the day-night. while i do not typically mind this type of establishment - it does present an inconvenience to guests of the hotel. the hotel itself is fine - it has everything you need and nothing that you dont - it is basic and reminds me of an ikea showroom. the staff - other than the manager - was very new and very inexperienced. they did not seem to know directions when i asked about various restaurants in the area and they were definitely not very helpful when asking for a room - as they put us right above the sportsbar after we told them we did not want a room anywhere near there. overall - if you can get a decent rate and need to be staying in that area - it is ok.',not_happy
id42359,' we stayed at the hotel for a mini-conference. terrific amenities! staff was great a few minor problems that the manager more than made up for without us really having to complain. soft bedding glorious bath attention to detail. food excellent! a great weekend all in all! highly recommended!!! we didnt get time for the spa but it looked inviting!',happy
id42360,' my husband and i spent - nights here while visiting boston. the hotel is right downtown with a great central location. boston is truly a walking city and the omni parker is right in the middle of it all. it is right along the freedom trail. staff was very friendly and helpful upgrading our room upon request. the conceirge suggested fabulous places to eat. parker is bar within the hotel was great for dinner and open late. our room was spacious and clean with a view of the city. the bed was amazing!! made it very hard to get up early and walk around town! the omni parker is a great place to stay in boston!',happy
id42361,' by the time i booked my trip the conference hotel was already full -- and am i ever glad! the majestic is beautiful. it is located in a tree-lined residential neighborhood a five-minute walk from lincoln park and lake michigan. the neighborhood is very safe; i walked to bars and restaurants after midnight and felt perfectly safe. the staff were friendly and helpful. this is not a cookie-cutter hotel. the cozy lounge area is furnished with heavy comfy sofas and chairs and the bookshelves contain some interesting choices. the fireplace made this a great area to curl up and read a good book. the continental breakfast offered plenty of choices and the afternoon tea with cookies and coffee is a nice touch. when i am in chicago again i will definitely stay at the majestic.',happy
id42362,' stayed at the hotel with a group. it was okay. check in was slow it was a large group. breakfast was mediocre. my biggest concern was safety. a snake was in the hallway and my husband killed it. i told the lady at desk. she apologized and said she would let manager know. she told me that manager said he was sorry and that doesnt normally happen. i was not happy with that response being that it was killed in middle of hallway. we could have been bitten. response could have been better from management',not_happy
id42363,' dirty room at check in changed to one in need of repair. front desk staff somewhat laissez-faire. chez phillipe did not enforce their own dress code so that the well dressed were with the casually dressed; not a - star dining experience. if they really improve it could be quite nice but barely - stars for now in spite of their listing as a preferred hotel.',not_happy
id42364,' we recently stayed here for - nights to explore lower manhattan while on vacation. the hotel is in a perfect location for this - right on the edge of battery park overlooking jersey city and the bay. we had a large room on the -rd floor with a view of the bay and the statue of liberty. it was actually an excellent floor to be on as you could see some of the action outside but it was quiet with very little street noise (and im a very light sleeper). the first night we just relaxed ordered some room service and set our table up next to the window. what a fantastic view and the telescope in our room was a nice touch. the room service was average and very expensive for what it was but it was an enjoyable way to spend our first evening on holiday. the next couple of days we explored the area - visited the wtc financial district the statue of liberty brooklyn (which was only - tube stop away) soho etc. if you enjoy walking a lot of this can be done on foot from the hotel. the hotel is very nice but with the exception of location is lacking something special. it is hard to put my finger on as we didnt have any problems but i got the impression the staff did their job and nothing more. the little things go a long way especially when you are comparing it to other luxury hotels.',happy
id42365,' all in all it was a ok stay. as other guests have noted it is quite noisy on the street with construction? going on in the middle of the night. we were on the --th floor but still woke many times on our first night (a fri.). the next night was better. the room was clean enough and the bed comfortable but the pillows were horrible. we had stiff necks from using them the second night they stayed on the floor. the continental breakfast was adequate and a bonus. it did disturb me though on both mornings of our stay that people walked around barefoot in the breakfast room. i like the saying no shirts no shoes no service. but i guess im one of the few because this seems to be allowed at the wingate. my biggest gripe about the hotel is the free water they provide their guests. i knew they provided complimentary water so when i opened the fridge i saw two bottles of water and assumed these were free of charge. we both saw no sticker or tag to indicate we would be charged $-.-- dollars per bottle. i complained to management but the charge stayed on my bill. i feel we were taken. with all the hotels in nyc we will stay elsewhere on our next visit.',not_happy
id42366,' we stayed for - nights in june ----. this was our first time to nyc and we did a lot of research into the many different hotels that were on offer. to say we were a little nervous about what the hotels were going to be like we eventually decided on the iroquis. the iroquis is in a perfect location - it is close enough to times square and the theatre district to walk but far enough away from the hustle and bustle to feel like youre getting away from it. i always enjoyed coming back to the hotel as it seemed like a calm oasis in amongst the madness of times square. the staff were very friendly and helpful throughout the trip and were always on hand if we needed any assistance. as for the rooms there were very nice not the largest in the world but this is new york right? the bed was extremely comfortable and after a hard days walking it was heaven. room and bathroom were clean and the bathroom was well stocked with molten and brown products. only downside i could think of was that the elevators were a little on the slow side but we didnt really mind as we were on vacation and werent in a rush. apart from that id definately recommend the iroquis.',happy
id42367,' great hotel with friendly staff. stayed there recently for business and have to say that i had an all around great experience. the front desk agents were very accommodating with my needs. there was this one clerk jessie that was very helpful. the hotel restaurant was very nice quite and the service was good. great rooms delicious food and a luscious pool. i recommend this hotel for business or pleasure. will definitely be going back again!',happy
id42368,' we booked throught agoda and there was a booking glitch on the duration of stay between agoda and the hotel. the management were extremely rude and actually accused us of lying at one point. made me make international calls to agoda to clarify and insisted they had no role to play with agoda. to long a story but if the management is reading this pls lets do it online and say what you had told us. u have to pay for everything from internet (very very slow dont bother paying) go to the nearby starbucks or pubs. u even have to pay if u need a mini fridge (they have one but its filled to the brim with their minibar so u cant chill your own beer-wine). no coffee maker either.',not_happy
id42369,' i got this hotel on priceline at a decent rate and having stayed at other crowne plaza is was looking forward to my brief stay. it took a long time to check in as they had some kind of problem with their key card machine. they had the most awful tasting chilled flavored water in the lobby. i noted another review made mention of this and cant figure out why they havent tasted it and just put out plain cold water instead. the room was nice but had no plugs on the desk for charging of electrical devices. the next morning the water pressure was so low i could barely take a shower it was so weak. to get from the underground parking to your room requires two separate elevators which is inconvenient. old style hotel with a big useless lobby brass elevators from the -- is and no free internet or free computer business center. i prefer the double tree in san pedro over this hotel. better suited for the business traveller and love those welcome cookies over the stale tasting chilled water at check in at this hotel.',not_happy
id42370,' my wife and i stayed at the deaville hotel in december ----. we knew before going through previous reviews that the hotel had a mixed reputation. the hotel is budget and that is what you get so dont expect the ritz is because you havent payed for it. the staff were very helpful and polite. the room had two beds tv and plenty of space for clothes. the bath in the bathroom was purple as was the sink which was an eye opener in the mornings. the shower was tempermental changing between hot and cold on it is own but we werent spending the day there. we stayed for four nights and that was the only time we were in the hotel. we went to new york to see it and not spend time in a hotel room. so in conclusion if you are on a budget and are looking for a friendly hotel to just sleep at night this will do. we also had an evening flight home and the hotel allowed us to store our luggage at the hotel while we enjoyed our last day in new york. they also booked transport for us back to jfk from the hotel at our agreed time.',not_happy
id42371,' we were originally booked at another hotel that was awful so we found this hotel. it was perfect. the hotel was clean rooms and bathrooms were large. i was shocked at how big the room was for nyc. the location was excellent as well. we were able to walk to many of the sights or get on the train very easily. i hope to return to this hotel sometime soon!',happy
id42372,' i used to sublet the very top apartment (room # ----) from a rich guy from luxembourg who lived there for a long time. you had to sidestep a lot of silliness and drama however it was a great place to be.',happy
id42373,' i stayed at this hotel after booking on hotels.com for a - night stay in early august. the rooms were relatively clean (although we did have some dirt stained towels in one of the rooms). we chose this hotel because breakfast was included in the room charge and it was a more central location but that did not substantiate the cost of the room. we could have stayed at a much nicer hotel for the price we paid. the first night that we stayed there the hotel lost power and it did not come back on until almost noon the next day. they did not have hot breakfast (which is what we paid for) until very late in the morning. they sent us to the neighboring property to use the pool. there was no internet. what makes matters worse they said they would contact us to provide some type of good will credit as a courtesy for the inconvenience. they did not contact us. we had to contact them and when we did the sales manager at the hotel instead of being hospitable was very argumentative denied ever having a power loss and concluded the conversation by hanging up on me while i was mid-sentence. unbelievable is all i can say. i am not usually a complainer however this experience made me pipe up. it was ridiculous. steer clear of this hotel you can stay at the hilton for the same price.',not_happy
id42374,' we stayed at the trump soho from the --th of december to --st of december. we were staying in a - br deluxe suite. i have previously stayed twice at trump intl. by columbus circle. i will compare some facets of the hotel to this other property. prior to the visit i communicated with the hotel staff in order to iron out a couple of requests and details. i was especially impressed by their web based concierge service which means you can list your requests and have them confirmed online. also daniel c. in the front desk team went above and beyond on every weird request i threw at him. upon arrival i must say that i was very impressed with the property. i have stayed at some pretty amazing properties but this is without any doubt the top spot in nyc. the location is as others have mentioned - close to just about everything. the lobby is very much in the style of other trump properties - discreet and not over the top. it is a bit narrow which results in a bit cramped feeling if a lot of people are arriving at once though. the room we got was impressive. unlike the trump intl. the bathrooms are nicely sized and the city view from the bath tub was a nice detail. the light colored carpets is a very brave choice for a hotel property. there were a couple of small spots here and there. the furniture was nicely designed however some cupboards in the kitchenette seemed like they were getting a bit worn already. the couch was nice. the media system was really nice and snappy. just as it should be. the cisco ip phones are personally not my personal favorite. i like the fact that they are configured with the guests name + various nice graphics however the downside is the boot time if the cord is disconnected. we have a toddler so we preemptively disconnect the phones - boot time is nearly - minutes which was annoying. im sure that --% of your customers will never notice this. some newer handsets boot faster - and design wise some avaya devices are neater - but again - thats all a question of preference. the minibar customization was neat. the views are in every way impressive. we had a small peeve regd. the windows though. the windows actually open - only very little - but enough for a over eager kid to throw a cell phone legos or other stuff out the window. i dont know about you but personally i would not enjoy a iphone hitting me from the --th floor. ;-) the attaché service guys very quickly had someone drill a screw thru the frame so the window would not close but they missed the two others in the apartment - and even after emailing them a few times they forgot to get it done. i think they should consider getting the handles exchanged for safety ones instead.... i certainly had a feeling of the attaché service not working optimally the days we were there. i think it was perhaps because during christmas vacation it would be a different person attending the service every day. if you compare the attaché to the personal butler service of the -s or park hyatt they fall short. on the bright side the trumps price point also is a bit lower plus the property is brand new so there will be a few niggles. its un avoidable. like other clients have noted the only other major fault at the hotel are the drains. we had - sinks that were draining at glacial speeds. the house keeping service on the other hand was world class. the two ladies who work on the --th floor should be commended. very quiet gentle and super efficient. this was above and beyond what i expected for nyc. the in room dining was also world class. interestingly a bit cheaper that the trump intl. and just in every way delicious. from presentation speed and clean-up - it was great. i think its important to note that the negatives mentioned above was the absolutely only things i could fault the hotel. the place is amazing and im sure that when the property is ---% settled in itll be one of the best spots in the us. oh - and we are going to be back soon!',happy
id42375,' i stayed there for - days in early april and enjoyed every minute of it. i asked for a room facing the garden; and fortunately i could get it! hotel has an amazing lobby and garden; and it is ------- yards away from the metro station and lots of excellent restaurants. national zoo is also in a very close walking distance. everything about the hotel was perfect with exception of some unfriendly front desk staff; having said that i will go back to this hotel any day!',happy
id42376,' staff facilities guest rooms food location hosted wine tasting ambiance all awesome!!!!!! as a city native the argonaut is san francisco at it is finest! location within a couple of blocks of the buena vista (irish coffees) scomas lou is house of blues hyde street cablecar and so much more! we batted ----% at the argonaut! jc ceo sierra central',happy
id42377,' the halls and elevator smelled the carpet was very old and dirty the shower curtain had never been cleaned (or so it seemed) the sheets didnt fit the bed the coffee pot in the room didnt work and broke while trying to brew the coffee in the lobby was undrinkable and the rooms felt grubby. we only stay at marriott hotels so this came as a surprise since we always like them.',not_happy
id42378,' an extremely overpriced hotel. the rooms are tiny and many face onto a railroad that keeps you awake all night! to be avoided!',not_happy
id42379,' i came here for a business convention and upon entering the hotel i smelled a very serene fragrance and found out it was white flower. staff was courteous. room was clean and beds were inviting. walking distance to restaurants and shopping. i would definitely recommend!',happy
id42380,' i stayed at this hotel for - days in the middle of july. a $--- charge appeared on my credit card bill in addition to the cost of the lodging. i called the hotel to find out why and was informed that i was charged for smoking in my room. i did not smoke in my room. i spoke with the hotel manager. he was not at all helpful. i called corporate customer service and spoke with a supervisor (brandon) who was friendly but equally unhelpful. this hotel stole from me and accused me of doing something that i did not do.',not_happy
id42381,' bristol hotel was a wonderfully calming and quiet location for a business retreat with pleasant social activities added. the facility is well organized staff provided friendly service and the price was right. margaret a.',happy
id42382,' older property that feels run down and dated. the eleavators are so slow! the staff is hit and miss on service. the only thing i liked was the location which is that the hotel is located on the outskirts of downtown and only a few minutes walk from most things.',not_happy
id42383,' the hotel was really easy to find easy on easy off the expressway (which is nice when you are driving at night-- hours from another state!) the landscaping outside is beautiful-fountains and a gorgeous vine walkway! wow!!! the rooms are to die for..i could have slept in the bed the whole weekend..it was so comfy..and dont even get me started on the amazing whirlpool in the bathroom...oh my god when do i move in?!?! haha we loved our stay!',happy
id42384,' after the fruitless search of numerous hotels reviews on this site - we decided to book this hotel following positive reports from other travellers. we wanted to be within walking distance of time square and the central manhatten attractions and this hotel was perfectly located. despite being just two blocks from time square the theatres and other main attractions the hotel was in a quiet street with no traffic noise. (on a previous trip to nyc i had stayed in hotel pennsylvania... and didnt want to make the same mistake again!!) the staff were welcoming and friendly and the room was perfect with an extremely comfortable bed and wet-room style bathroom. the room was spacious and furnished in a very modern style and the bathroom had a marble washstand which was a lovely feature. although priced more expensive than ideal - the hotel offered great value for money when you consider that this is central manhatten!! breakfast was not included - but i heartily recommend pigalle a french cafe-restaurant on the next block. wonderful pancakes and homefries!!',happy
id42385,' we just returned from new york and our stay at the distrikt hotel. we had a great experience. the hotel is new and the rooms are very clean. the staff is very courteous and helpful. it is a two block walk to times square where all the action is. the price was very good by new york standards and i would highly recommend this hotel to anyone who is looking for an upscale boutique hotel that is reasonably priced. the only negative is that there is a --- block on --th st. that you have to walk by from times square to the hotel that is a bit sketchy. now having said that we did not encounter any problems and we did feel safe at all times.',happy
id42386,' this is an extended stay hotel so no daily housekeeping. they could do a better job of keeping the common areas clean. the room was very clean however. one thing i didnt like is no lamp on one side of the bed so both people could not read in bed. a little crowded for an extended stay but we were there for four nights and it was ok. bathroom is roomy but bedroom a little small. the best thing was the continental breakfast brought to your door at the time you select. much better than the traditional continental breakfast in the lobby.',happy
id42387,' myself and a friend stayed here at the end of march never again. we had booked for - nights but booked out early as the maximum hours of sleep we had was - hours. the walls are paper thin so you can hear everything next door and the majority of the people staying are chinese. every morning at -.-- we could here next door phoning home and were kept away by the people upstairs until -.-- in the morning. bathroom and bedroom was cramped and needed lots of repairs. the rooms are nothing like on their website. my friend who is a heavy sleeper was still kept awake!',not_happy
id42388,' ive traveled to chicago for business for years and stayed at many of the top hotels however last month when i was in town there wasnt a room to be found. after much searching a room came up at the palmer house. reluctantly i booked it as there was no choice. boy was i pleasantly surprised and delighted. i cant believe i never heard about this place. loved the unique look and feel of the place. everything about hotel itself was just wonderful. a perfect blend of old world opulence and today is hip vibe. a must see and must stay. my room was a little on the small side and would have liked the bathroom vanity to be larger. but it is worth the concession. [however my colleague had a huge room.] bed was incredibly comfortable. concierge staffers were great with recommendations and very helpful. desk staff that night must have had a bad day - not even a smile.',happy
id42389,' stayed here --------------- while attending a conference. the location was perfect for my needs and the room while a bit small worked out perfectly. my room did show a little wear but not enough for me to give this place a poor review. my interactions with the staff were pleasant. overall a great place to stay with affordable rates in comparison to the other high-priced joints in the area.',happy
id42390,' i like the uniquesness of boutiques and was reccommended the st. regis. this hotel was nice comfortable affordable and chic. no white glove service but nice trendy and clean. the bar has a cool vibe and everybody was friendly. it was a nice stay.',happy
id42391,' ok so after reading all the below i was rather concerned about this hotel. we stayed here for - nights from the --th of september and overall enjoyed our stay. on arriving at the hotel the lobby was lovely but we did have to wait about -- mins before someone could check us in there really slow on the desks and there is always a que. we stayed on the --th floor and had a great view of the empire state building. when we got into our room it was very basic a big (clean) bed a tv and a randomly placed fridge. what i thought was the airconditioning unit turned out to be - big generators on the roof of the building next door these were really noisey but did go off in the evening. the bathroom: all i can say is it could have been better ... there was no plug in the bath and the top of our toilet seat was filthy. we give the cleaners the benifit of the doubt but the next day it still hadnt been touch but they did manage to fold over the loo roll very nicely!! what the heck! we ended up cleaning ourselves. everytime we took a shower the bath leaked leaving the floor soaking... luckly we had extra towels to put down. with this hotel you get what you pay for the rooms are ok but if your just looking for somewhere to crash with a fantastic location id recommened it! any questions just let me know.',not_happy
id42392,' just returned from several days in san diego half of which was spent at paradise point. while it was pricey and they do charge you for everything ($-- for parking is just an exampleand the cost of the mini-golf at $- per person is just silly) the resort is breathtaking. rooms are large beautifully decorated and spotless. it is extremely convenient to be able to park adjacent to your room. our teenage sons just loved the facilities including multiple pools tennis courts and basketball. id rather spend fewer days at a memorable place like paradise point than a week elsewhere. when you check out be sure to doublecheck your bill.',happy
id42393,' my wife and i recently spent a weekend in boston and stayed at the copley square hotel. we reserved an edge room online and had no problems with the website. twice before we arrived i received a phone call from the staff asking if i had any special requests to make. we also recieved emails before and after our stay. the staff were friendly and very helpful. our room was well-kept and decorated but a bit smaller than most hotel rooms that im used to. by far the best aspect of our stay was the location of the hotel. there is a supermarket next door the prudential center one block away (shopping restaurants food court) and we found that all the sights in boston we wanted to visit were within a twenty minute walk. if we didnt feel like walking the nearest t stop was one block away. while we were there we also went on a duck tour which started about --- ft from the hotel entrance. we were quite and would stay here again.',happy
id42394,' the hotel rooms are clean and comfortable the free breakfast is plentiful unless you are looking for bacon and eggs and the location is excellent. the staff was extremely friendly and knowledgable about local restaurants and attractions and it was all helped along by beautiful weather! i paid $--.-- - night booking direct with best western the local trams are just over the next road and rice university rice village (with a great branch of half price books and jambo juice) and hermann park are within easy and pleasant walking distance.',happy
id42395,' it was my first stay at a kimpton property and i have to say i loved it! the room i was given was a large room with - queen beds. there were - robes in the closet a leopard print robe (large) and a zebra print robe (xl). there is an alarm clock that allows you to plug in your ipod which was real convenient as you can wake up to either your ipod the radio or a buzzer. the room comes with a dvd player and there are - phones in the room one of which is a cordless phone. if you have a laptop there is free internet access in your room and the tabletop has plugs for your electronic needs so there’s no annoying bumping of the head under the table. the bed was comfortable the tables between the beds light on and serve well as night lights. the bathroom was nice and modern the sink was the perfect height for me although the bathtub was a bit shallow for my taste. service was pretty inconsistent. i had turndown one night only even though i stayed - nights. my friend is room was never turned down although she did receive chocolates (i didnt but i dont care for chocolates anyway). i asked for a sewing kit - days in a row but never received a one. i didnt bother calling to request again as if they forgot again i would not have been a camper. plus i was checking out in the morning. the only service that was consistent was this one doorman who always managed to get a cab for us no matter the weather (we were there during the snowy days) one time even standing out there for what felt like at least ½ an hour in the freezing cold. this lone doorman was too cool for words and was a godsend for us during our trip. before staying at the palomar i thought the others were a little too critical of the check-in staff but they are as reported - too cool to care. i call it lazy. i had signed up for the kimpton hotel program but the check-in clerk wasnt too keen to search for my member number even though there was no one else checking in. i had to prod check-in to look for my number and after lame excuses like the computer is not working (funny you were able to check me in with the same computer just - seconds ago) finally relented albeit begrudgingly. while we never attended the complimentary wine hour we did walk in on it and it seemed to be a bustling hour for the palomar with many people milling about drinking and eating. everyone seemed to be having a grand ol’ time. i will be sure to attend a wine hour the next time i stay here. all in all now that i know the service of the hotel and what to expect i would stay there again. the problems while minor to me may be a breaking point to someone else which is why i mention it. i know it was a breaking point for my friend who expected more of a boutique hotel that prides itself in catering to business women (us!) on the road.',happy
id42396,' this is a great hotel if you want to experience san francisco in the non-touristy way. it is located in north beach and a lot of the regular tourist sites are within walking distance. have a cup of coffee at cafe trieste around the corner grab a morning snack at the stella is pastry take in the great show of beach blanket babylon at the fugazi hang out in washington square park. there are also a ton of great restaurants to choose from. downtown is probably about --- blocks away or you can walk over to fisherman is wharf. the hotel rooms are small but they feel very home-y. the decor is kind of artsy. bathrooms are a little small too and they dont have a separate toilet room from the shower. the front desk staff are incredibly nice and accomodating. i dont think ive ever experienced any hotel staff who seemed as truly genuine as they were. at night a carafe of sherry is put out for guests to sample. it was great to come back from a night out and then be treated to an after-dinner drink. this is a hotel for people who want to get away from it all (tv was about a -- inch) and feel like they are staying with their friends in the city. it is not a resort but it is a great place to stay.',happy
id42397,' stayed here not out of choice. after reading reviews on here and seeing website opted for garden rooms since they were the cheapest and possibling were going to be the nicest. rather pleasantly suprised when we saw our room (close to check in just down path side of lobby). seemed to be recently decorated not at all shabby clean and generally nice (although colonial decor a bit ott and unneccessary). looked out onto garden and pool and close enough to where we parked car. bed seemed to be new very firm (maybe too firm) some of the bad... there is no guarantee that if you order a king online youll get it (i booked via their website where youll get a cheaper room than calling them directly). it is first come first serve. it is true they will nickel and dime you! $-- extra for each of the following - cot fridge parking ($--) - cheap or what! possibly many other things thatll be extra if you ask. very little water pressure to shower. room and bathroom although clean were small. in a ---- room hotel to offer no coin operated laundry facilities is madness. had to venture under freeway to best western. all in all would not return. there are so many of this kind of place to stay in town. this resort seems dated and it is charging policies suck. location is fine for some attractions but to be just off the freeway isnt the prettiest of locations.',not_happy
id42398,' this was a good hotel. room was spacious and equipped with the most comfy bed and large bathroom. service was good but not exceptional. location was ok prefer soho and meatpacking area. what i loved most was the bath amenities but cannot remember the brand! what i liked least were the dark corridors. would stay there again if i got a good deal!',happy
id42399,' i stayed here in the summer of ---- after having stayed at various places on and along michigan ave. i ended up here with the three kids because it was a last minute trip and other places were booked. the front desk staff was very rude in accommodating me with rooms for us since i was solo with the kids. it wasnt that they couldnt put us in a connecting room (i understand that it wasnt guaranteed) but the manner in which he treated me. very quick rude as if i was interrupting. the lobby is updated and nice enough but as soon as you go up in those tiny elevators you realize you are in a very old old building. the hallways were harrow old and somewhat creepy even my daughter said so. the rooms were tired and small! the bathroom was much a like a roadside motel. i could go on and on but just tired and not worth the money. yes it is right off michigan ave but the kids and i would rather walk - blocks and have a nicer place to stay!',not_happy
id42400,' wow! stayed at the doubletree for - nights in feb ---- two adults and our -- year old son. we had a suite with - double beds which were very comfortable and very warm even without the heating on. the staff were great and any small problems we had were dealt with immediatly. our suite was cleaned to a very high standard every day and the maid even washed up our cups and breakfast bowls. the room was very quiet and the noise from the street below which is very busy could hardly be heard. a great place to stay and we would certainly stay there again if we went back to new york very pleased a pity we had to go home.',happy
id42401,' we stayed may ----- (- nights) with a --year old and --month old. what is good: we stayed in a one bedroom suite. the internet rate ($---) was a great deal for the area close (if you have a car) to beach aquarium grocery store food shopping and old town (-- minutes). with two kids it was great to have a full kitchen the room was very clean large bathroom. the vacant field behind the hotel is a frequent launching place for hot air balloons. we saw three take off during our stay. other guests stayed longer than they were supposed to so we did not get a room with two double beds as requested but the hotel sent up a rollaway promptly (at no charge) and took a small amount off our bill at checkout. there is a dvd player but if youre planning to use this for kids i recommend you bring your own dvd is because the selection at the hotel is very limited (but free). staff is courteous but buy a map because not all are familiar with the area. any problems with our room were promptly corrected. what could be improved: the furniture and bedding are worn-outdated (but functional). the couch was not comfortable to sit on and the bed was not very comfortable. the pillows are a joke. pool is very small but does have a hot tub.',happy
id42402,' i made an internet reservation for westin chicago river north for three nights. i paid over $--- for this non-refundable reservation. i could not make it for the first night but i wanted to check in for the second night. when i called to make sure that my room would be ready when i arrive i was told that my reservation was cancelled because i did not check in on the first day the hotel has no room for me and i shall receive no refund as this was a non-refundable reservation. i was told that that is how their system works . the receptionist which i spoked with was plain rude she eventually told me youre not here let it go and hanged up on me. she also seemed to mock my last name. when i called again a woman named victoria marsch who introduced herself as hotel manager confirmed that i would have neither room nor refund. my confirmation email which i received from westin after i made my reservation contained no information that if i do not show up on time then i would have neither room nor refund. again it was a prepaid reservation.',not_happy
id42403,' i have stayed on several ocasions. i have always received excellent servicemy stays have been due to medical reasons husband needs a heart transplant and therefore it is convenent to hospital i get drop -pickup off at the door of the hospital and the friendliest shuttle staff. a very safe place i have never seen anything that would have alarmed me. i always see the manager with a smile and greeting everyone.to the president of the company i would recommend that it would be updated a bit and better breakfast . all staff is friendly and helpful. i would recommend this place to stay',happy
id42404,' we chose this hotel for it is price-location combination - was less than other downtown hotels. rooms were excellent - outstanding even. quality of employees was lacking - we asked about trolley tour and got little response (surprising for a popular tourist attraction). asked for lunch recommendation and were told the best place in town is in the hotel. so i would say do not expect much help - but if you want a place downtown this a good spot.',not_happy
id42405,' we stayed at this hotel over labor day. let me start by saying we were - adults in our group and are marriott rewards members. we had expected a better quality-service hotel. when i prepaid for this hotel i had asked for early checkin. we arrived at the hotel on the saturday of labor day weekend at -pm. not only was the room was not ready but there were several guests just sitting and waiting for their room. we were told it would be another hour so we went out. came back at -:--pm and the room was still not ready and by now there were at least -- people waiting in the lobby. we finally got our room at -:--pm. the room had only - queen bed and a sleeper sofa. when we opened the sofa bed there were no sheets-pillows etc and the bed was sagging. we called the front desk and they said that there were no other rooms available but they could get a roll away bed since the -rd person with us was a sr. citizen. they later called to tell us that their only roll away was gone so they brought an air mattress for the sofa bed. the room floor was also not clean so we called them again! well by -:--pm we were finally settled in the room and very unhappy. turns out they were short staffed. david and jose their housekeeping managers were the ones cleaning and getting the rooms ready! they were helpful but unfortunately given the poor design and lack of proper bedding created a problem for us. this hotel caters only to couples since they have only - queen bed in every room. they dont have a single room with - doubles. the quality of the sofa beds is really bad and can give someone a backache. the room size is also quite small for an extended stay hotel. there is a small fridge and microwave in the entryway but no utensils etc. the bathroom was a good size and clean. the complementary breakfast the next morning was fine and plenty. the location is good if you are going to six flags seaworld or on your way to fredricksburg. i would recommend this hotel if you just need a place to sleep and you are a married couple or a single person. families with kids were complaining the next morning about the sofa bed as well.',not_happy
id42406,' i stayed at this property because i had wyndham rewards points to redeem and was a bit skeptical based on some of the reviews. however this hotel is great!!! the staff is very friendly and accommodating - from the lady working check-in to the housekeepers and the breakfast crew-check-out worker they were all very friendly and kept asking to make sure everything was going well. the room was updated and extraordinarily clean - the linens were luxurious and what you would expect from a hotel like hilton garden inn etc. there was a new flat-screen hd tv in the room plush towels and upgraded features. when we walked into the room we were very impressed with how nice it was. we had our dog with us and the hotel is pet friendly and there is no fee so that was also a great feature. the pool area looked very nice and clean; we unfortunately didnt have time to use it but next time were back in the area we will stay here and certainly use it. finally the breakfast was great - much better than the typical free continental breakfast. there was french toast waffles hard boiled eggs cereals yogurts pastries bagels muffins fresh fruit coffee juices and milk. i would definitely stay here again - it is convenient to downtown and sea world with lots of shopping and restaurants in the area.',happy
id42407,' being the hotel snob that i can be sometimes and this being the first time i have ever stayed at a wyndham hotel i wasnt really impressed with this brand. sure like many of the marriots and sheratons and holiday inns out there they are updating their rooms with a more modern-feel but i dont think they are quite up to par with the other brands. my personal opinion: upon arriving at this hotel i noticed the exterior entrance was surrounded by quaint wall lights and tacky pole curtains. perhaps they were trying to put some color to their plainly-designed building? upon entry into the hotel lobby i saw a moderately-designed and very open lobby with a few square ottomans by the windows and numerous smart chairs set in front of their erl is cafe but not really anything amazing to the eyes because ive seen hotel lobbies that would put this hotel is lobby to shame. as for the check-in the front desk clerk couldnt speak very good english and was rather stoic but he was accomodating and checkws us in very quickly. the elevators seemed very old and loud as it lead up to our rooms. we were given a room with - beds (queen size) and my partner had better bed because mine had some sort of plastic rustling item underneath the sheets. the room looked to be newly renovated and the carpet was a nice design but the tv furniture was way too bulky and took up more room space than necessary. there was no central a-c but instead a separate unit that blew air right under the window curtain causing the curtain to fly up towards the ceiling therefore causing (visible) light to come into the room in the morning. there were these - desk lamps with bulky lampshades (one next the bed and one on the desk) that were truly over-empowering to the eyes. if you glanced at them for a few seconds your vision would cease to exist (so dont stair at them). the smart chair was truly hideous...i dont understand why they would select such a bulky and awkward designed leather sofa chair to put in their hotel rooms. sure it is suppose to match the room concept design but for it to appear as ugly? no. the bathroom was also newly remodeled and had cheap floor and wall tile (trust me you can tell just by looking at it that the hotel purchased the cheapest materials for this bathroom). there was an indented space on both sides of the mirror where one could put their toiletries and cosmetics but note there was no bathtub...just a walk-in shower that some people may not like (personally i dont take showers so i dont care too much for this). the amenities that you could take home were plenty (bath & body works quality) but the quality of the other items in the room (i.e. trash can pillows and table) were anything but. we had room service the -nd night we stayed here but it took us over -- minutes to find someone who would take our order. i know they were busy during dinner time but shouldnt you try to prepare enough staff if you know youre going to have a lot of guests in house on certain days? i cant say i would stay here again because i did pay a rather high price (when i say rather high i mean over $--- per night) for two nights and was expecting much better (free continental breakfast wouldnt hurt since a lot of hotels offer this now). at least the manager who was in the lobby was helpful but he seemed overworked and was doing too many things at one time. when we requested a shuttle we waiting for almost an hour for it to finally arrive. thank goodness our flight wasnt departing until - hours from that wait.',not_happy
id42408,' stayed -- days no problems till checkout. overcharged for items. i wished i had their management staff employed by myself they will cover for employee indiscretions and lies till the end without braking a sweat. other than that i can pretty much say it was a comfortable place for the price and amenities are available for ones convenience.',not_happy
id42409,' my wife and i stayed at this hotel during valentines ---- weekend. they had a valentines package that was discounted and included vip to the clubs and priority reservations to the restaurants. it also included champagne and strawberries and as well as one free in-room movie! the hotel is at the heart of the gaslamp district and walking distance to all the attractions such as the convention center horton plaza mall and seaport village. when you walk into the lobby the first thing you’ll notice is the large wall of led lights that moves like a screen saver. for a dark lobby the wall is pretty bright and pretty cool! then music of your choice will welcome you when you enter your room. i especially like the modern style of the furnitures. they’re very cool and unique compared to other hotels i’ve been to. they gave us a bay view on the --th floor which was very nice. at night you can hear the noise of the people outside that are lined up to go into the club. but you get used to it after a while. cleaning also takes a long time. we left the room at --am to get a brunch then came back around -pm and the room wasn’t cleaned yet. we left again and came back around -pm and it still was cleaned so we told the front desk about it. we came back around -pm and it was finally cleaned. i loved the double shower heads pretty cool. the toilet bowl is square and big. it was weird. there’s also a little window in the bathroom that can see thru from the bed to the shower…. so beware if you have kids or guests. overall i think they wanted to keep their hard rock theme so i guess these are cool. everything is modern. the free wifi internet was also a plus! the room is small for the price. they also put a very large hold on your credit card! but the location is the best because it is close to everything so i have no regrets. above all we really enjoyed our stay at this hotel. it was one of a kind romantic and memorable!',happy
id42410,' stayed at this hotel for a friend is wedding. when we got the special rate for a king bed i assumed it would be a standard fare size room. thankfully i was pleasantly surprised. first off the hospitality and accommodating staff at this hotel were top notch. we were greeted very warmly when we checked in and everyone always had a smile and a hello to say when we walked by. they gladly changed out the pillows for my wife in the middle of the night to protect her from her feather allergies. plus the signature double tree cookies were always a welcome sight and tasted delicious. the rooms were huge. i was absolutely floored how big they were for the price we paid as there was a separate sleeping area and living room space. we were facing the pool and although it was noisy when the kids were outside the pool was closed from -- pm until a normal morning hour. this was strictly enforced so we could sleep. the gym area looked nice and im sure it had some nice amenities but other than a quick work out we did not stay long enough to experience them. breakfast was reasonably priced and if nothing interests you in the buffet continental part just order off the menu as it comes with coffee and a ton of food by itself. only down side were the renovations going on outside. made the breakfast cafe area a little cramped but there was no active construction going on during the weekend so we lucked out in regards to noise. in general it was simply an eyesore but otherwise not a big deal. im not sure what made me only give this place - starts instead of -. it was an extremely nice stay but just didnt have that it factor to wow me. all in all this is an extremely spacious clean hospitable and affordable hotel for the price. it is also in a great location less than a - minute walk from the south park mall. if youre in the area and need a place to stay i would definitely recommend giving it a fair shot.',happy
id42411,' did not personally stay overnight here but held a company function at the hotel. facilities were very clean and elegant. the paid protesters outside are annoying (as is their intent) but were easily ignored and did not detract from our visit. would not hesitate to go back.',happy
id42412,' then this budget hotel is a good choice it is cheap and right off the highway near the charlotte airport. on the other hand this closeness to the airport also means you are directly in the flight path of the aircraft landing there. also the road noise is significant from i -- which is --- yards from the hotel. dont expect any extras but my room was reasonably clean and neat.',not_happy
id42413,' this hotel has the old charm of a historic hotel. it is lobby is negligible but the people at the front desk were all helpful and polite. i asked for a room away from the elevators and vending machines and she warned me that it would be smaller. despite that the room was comfortable with free wifi and it looked onto an office building which i did not mind because it had natural light. the room was clean and the bathroom was updated. all the amenities were available with king sized bed (comfortable) desk and adjustable chair coffee maker and bathrobe. it was very quiet on the --th floor and i enjoyed being able to go outside the door for a short walk to the metro station at farragut west and the white house. there were many restaurants next door and george washington university was right across the street. i would recommend this highly. the price of the room was moderate as compared to other rooms offered in the area.',happy
id42414,' stayed at this hotel for a week for a conference with work. was pleasantly surprised by the cleanliness and comfort of the hotel. my room had been remodeled (my colleague was in a room that didnt seem to have been redone yet) and was comfortable and even somewhat stylish. the balcony was a great addition to the room - my view was of the city but i still used the balcony everyday. bed was quite comfortable service was good (with one exception but it was fixed quickly) fitness facilities were adequate (though stocked with older equipment) location was fantastic. my only compliant was that the internet service was slow during non-peak hours and even slower during peak hours. overall i had a very nice stay.',happy
id42415,' huge room with direct view of the waterford crystal ---- new year is eve ball. cant imagine what this room goes for on new year is eve!! love the location. tony at the concierge desk actually got us last minute reservations for le bernardin that normally take a month to get!! this is our second stay and will stay again.',happy
id42416,' the peninsula hotel remains my favorite city hotel of anywhere weve stayed. the room was large and comfortable. the bathroom was especially luxurious (large bathtub w television separate shower - sinks etc.) despite the fact that the annual puerto rican day parade was going on right outside our window the sound did not travel in as to disturb us. the bed was incredibly comfortable and i cannot wait to return.',happy
id42417,' weve stayed at the alexis hotel part of kimpton hotels in downtown seattle - times since ----. the last time was november of ----. of the - kimpton hotels in seattle the alexis is closest to pike is market. it is also close to many other attractions in and around the city. weve always been impressed with the level of service we received and the beautiful and spacious themed suites we stayed in. the staff is extremely helpful and friendly. they always greeted us by name even pronouncing our last name correctly (quite unusual). the - kimpton hotels are pet friendly. we brought our cat along during - trips and they were very accommadating. there is a wonderful small restaurant onsite called the library bistro. excellant food and drinks! they make the best vege burger ive ever had and the string fries are really tasty. the ever changing menu offers a great variety of delicious foods. room service is a phone call away with an good selection of choices. spa services were available in your room or within the lobby level spa. when we stayed there november of ---- however the spa was being remodeled.',happy
id42418,' just came back from a convention at the columbus convention center (a nice place). stayed at the crowne plaza across the street. very easy to come and go. hotel check in-out was fast and friendly. didnt like the $--.-- valet parking. hotel appears to be remodeling floor by floor. room was in good shape and bed had plenty of pillows. everyone was very friendly. small pool-workout room in basement. overall a nice stay.',happy
id42419,' this isnt a luxury hotel but for a stay longer than a couple of days it is perfect. basic rooms but with reasonable cooking facilities so you dont have to eat out all the time (microwave stove top no oven huge fridge) - fridge a bit noisy at night though. desk and table and good wardrobe & drawers. laundrette on site. staff leave you alone unless you need help. the location is fantastic for central austin ut and public transport. so austin - usually challenging for a non-driver and someone who likes to walk! - is accessible & the buses close by on congress avenue. -- minute walk to ut and cheap buses everywhere else. youre close to austin is night life (can give that a miss on saturday night personally) and a really nice shopping area along west -th street as austin doesnt have a downtown as such ... but there is a great wholefoods market just - minutes walk on west -th street plus bookshop & record shop and several gyms. walk to congress bridge for the park & bats. for a good stay on a budget in somewhere that is safe clean and not a dive where the other guests leave you alone highly recommended.',not_happy
id42420,' we thing that your food was to exspencive on the hotel to many cakes in the morning. when we order from the menucard the menu was soo small. but we can say that is not the last time in your yotel. best reguards mads and carina',happy
id42421,' just wanted to get out of the heat in palm desert and headed to carlsbad. went to hotels.com and this place looked ok online. found out the price is the same had i not went through hotels.com. i called the hotel the day before our arrival just to make sure all we asked for was available. showed up and the desk guy had no idea that we wanted a pool view and that we had a small dog. made a big deal of having to find a pool view for us and that we had a dog. he put us on the bottom floor next to parking area so we got to hear everyone come and go and there were a lot of people that weekend. online says all rooms has wifi only to find out you had to go to the front desk to get wifi. false advertising!!! the next day we found our tub filled with water and feces floating in it. they gave us a room on -nd floor but we had to pack all our stuff and they didnt even offer to help us up with all our stuff. just a sorry you are now in room -??. wont go there again or use hotels.com. ick!!!',not_happy
id42422,' my teenage daughter and i stayed at this wonderful hotel from mother is day to may --th ----. it is an excellent place to stay. you are situated right in the middle of time square you are greeted by friendly staff who are very welcoming the cookies are excellent and a great pick-me-up after a flight. our room was a corner suite so we had a magnificant view of the city from the --th floor. the food from room-service was well presented and excellent quality. the treats that were available in the lobby for the guests as they go out and enjoy the city shopping and sightseeing comes in handy when you are out and about. we had a great time at this hotel and i would stay here again. my only minor complaint is that the toilet roll holder should be whipped down as it looked like there was crusted dirt on the inside.',happy
id42423,' the homewood suites experience is pretty standard nationwide and obviously the look and feel of the hotels are likewise. while i have ever to have a bad experience with this chain from my experiences so far the staff at this location was exceptional. there was not a single time that i ran across an employee in this property that i was not greeted and asked if they could be of help. housekeeping was helpful and very attentive as was the front desk staff and the morning breakfast staff. kudos to all.',happy
id42424,' my husband and i spent a wonderful weekend at this hotel on february -rd to the -th. we didnt notice any noise other than perhaps a door opening or closing every now and again and even that was very faint (i have sensitive hearing). the bed was comfortable and the bathroom clean and roomy. we were on the -th floor and we looked out onto the street--it was a great room! the only thing that bugged me was that there was no continental breakfast and the breakfast we did get wasnt all that tasty. says nothing about the hotel overall but i thought i should mention it. the front desk staff was very helpful and friendly. i even called on the road while we were making our way there and asked if i could check in a little earlier. they said no problem see you at -:-- . check-in took about - minutes (or less really) and we were off to our room. the hotel is right across the street from mcpherson station (metro). we took the metro about - stops and we were at the smithsonian wandering around. lovely! id most definitely stay here again.',happy
id42425,' we stayed at this hotel this last month for a family weekend getaway. we knew staying near the airport could be noisy but requested a room on the runway side anyway so the kids could watch the planes take off and land. the noise level was minimal- ive stayed at downtown hotels before and i find traffic noise worse than runway sounds. the airport provided great entertainment for the kids as they spent alot of time watching the runway activity out the room window. the beds were very comfortable and the room was fine. my biggest complaint was the breakfast served in the restaurant. they have a breakfast buffet which was about $-- per person so for a family of four this was pricey (should have gone to starbucks in the lobby but family wanted a sit down experience). i dont mind paying high prices if the food is good but this was the worst breakfast buffet i have ever seen. the scrambled eggs can only be described as eggs soup the pastries were stale the waffles were hard and crunchy and i cant even explain the texture and flavor of the pancakes. my daughter said they must be the healthy pancakes but when i checked they did not appear to be the multi-grain pancakes that you find at other places and they definately did not have the texture. in contrast to the awful buffett the service was excellent. the pool is heated which is a plus because it was cold out yet the kids were able to swim.',not_happy
id42426,' finally a hotel that actually is what they say it is and more. this is probably one of the nicest hotels i have ever stayed at!!!! some hotels have nice rooms and nice views and terrible staff. and some hotels have great staff and so-so rooms. this place had the total picture. from the first call i made to the hotel i knew i was staying at the right place. i had to use my husband is charge card and when you use someone else is charge card and they are not going to be there the hotel usually requires the cardholder to sign a form etc and fax it back prior to your stay. i had originally made the reservation on line using the hotel is website which was very easy. but i knew that i needed to call the hotel directly regarding the credit card issue. the young man at the hotel who handled this matter was very professional friendly and efficient. the only minor problem with this was that he told me i wouldnt have to present the card and when i did check in the man at the counter requested to see the card. fortunately i had brought it along just in case as i have done this before at other hotels and this has usually happened where they have a photo copy of the card but still want to see it. but since i was prepared it was no problem. at any rate the desk person was friendly and talkative and check in went smoothly. my room was absolutely wonderful. it was just a few steps from the lobby. getting my luggage to my room was also no problem as there was parking in front of the hotel next to the hotel behind the hotel and even in a garage under the hotel. there were ample luggage racks available by the door if i had needed one. the room was great. they gave me one by the pool but the windows had nice heavy wooden blinds if i chose to block out the sun and noise. there was free dsl. the frig was stocked wtih water juice wine and beer. there was also a snack box just full of goodies. at this hotel you are on an honor system with the beverages and goodies and when you check out you just let them know what you have consumed. back to the room the size was ample. there was a comfortable couch and ottoman. there was a desk and very nice desk chair. the bed was huge and the bedding was immaculate. there were many many fluffy pillows and the bed was very very comfortable. the duvet-comfortor was very warm but a tad heavy but there was a lighter blanket available that was warm and fuzzy. the bed had been turned down for me. in the closet i found an ironing board and iron and two terry-cloth robes. the bathroom was spacious. the tub was crystal clean. the shower curtain was also very clean and without any mold whatsover. there was not only a bathmat but a rubber mat for standing on in the tub. there was an actual hairdryer....that worked....not one of those attached to the wall models. and the towels were plentiful and soft and large and very clean. the tv worked and there were many channels. i did not try out the vcr-dvd. the air conditioning controls were on the wall and worked very well. i cannot say enough about the cleanliness and the comfort of the room. it was deadly quiet and i heard no noise from the hall or another room next to or above me. i tried out the pool and the jacuzzi and found both to be wonderful. there was no one in the pool when i went out and it was very clean and a nice temperature. then i tried out the jacuzzi which was nice and hot (but not too hot) and it was very easy to turn the jets on and off. the jacuzzi was also very clean except for an occasional flower petal that had blown in from the flowers nearby. towels were available by the pool and were large and soft. they also have internet available poolside in individual cabanas but i did not need to take my laptop out by the pool as i just used it in the room. there is an applebees and a tony romas right next door to the property and two gas stations across the street. so getting food and gas is no trouble at all. the hotel also has room service but i did not order so dont know how good or bad it is. check out went very smoothly. i had found the hotel very easily as they are only about two blocks from the interstate. however the property is at the beginning of a residential area so it was very quiet and there was no street noise inside the hotel. i was worried about taking my rental car back to the san jose airport but also found it to be a short drive and very easy to find. the only problem i found at this hotel is that their back door is not security locked as there is a restaurant-bar on the premisis and the public is allowed to enter by the back door as well as the front door which makes the inner hallways a thoroughfare for those going to the restaurant. however i never saw anyone enter through the back door or walking down the hall other than myself. in fact the only time i encountered another visitor was at the front desk in the lobby and one gentleman at the pool. i did not see any children at all at the hotel but do feel that this would be a great place for singles business people or families. great america i understand was not too far away. the hotel does have a breakfast buffet and if you stay on the club level i believe it is free. but i left so early in the morning i didnt get to check it out. i would definitely recommend this hotel to anyone traveling to san jose and will definitely stay there again when i go back.',happy
id42427,' my husband and i visited detroit to watch the red bull air race (at the river). the westin cadillac was perfectly located to suit our needs. the hotel lobby was very cool and hip looking. our room was spacious and immaculate; the heavenly shower and bed were indeed heavenly. there was a problem with the main elevators but the hotel staff were courteous and directed us to the service elevators while the main ones were being repaired. we ate at the adjoining restaurant roast. the bar was happening and the food was delicious. ask for the tables at the back if you are looking for some privacy. overall it was a very comfortable westin experience. just a note on safety dont walk north of the hotel on washington blvd. it seemed shady. woodward avenue was better. happy travels.',happy
id42428,' old hotel which is changed to a funky stile. room was nice and ac worked fine. wireless also worked fine and the staff was nice. location is nice and there is a bus just outside the door taking you downtown. never tried to eat at the hotel since out rate did not included breakfast. all in all good value for money.',happy
id42429,' we stayed at the bryant for our ---year wedding anniversary and found it to be ideal. the room was very spacious for a nyc hotel and was very clean with modern decoration and finishing. it was a perfect oasis from the exciting bustle of manhattan. the location on --th st was ideal just blocks from times square and between -th and -th. it is on bryant park so that we enjoyed watching the ice skaters when we walked around the park. the staff were veryful: when we were checking out especially when we left our luggage for a few hours and could could enjoy the area for just a little longer. well done. i recommend this hotel highly. a first class hotel in a first class manhattan location.',happy
id42430,' when driving or flying through seattle and you need a clean and affordable hotel room for the night this is an excellent choice. best of all for me since i was flying out in the early morning is the hotel is - minutes away from the airport and rental car return. though basic it has everything i need; a comfortable bed quality pillows fresh sheets a clean bathroom all in an average plus sized room. i paid a few dollars more for the deluxe room so keep in mind my review is for the better room type. id stay here again.',not_happy
id42431,' not bad for a hampton inn the room was clean and comfortable. the staff was helpful with directions to subway and restaurants. the hotel looked a little old but was clean and easy to navigate. my only negative was the noise from the fire station located across the street. sirens all night as they turn them on right when they exit the station. also noise when the bars close. i was not certain what is close by the the clubs were packed on friday pm till closing. this is not the hotel is fault perhaps you should ask for a room with a view of the back side or lake side of this property. ( i am not certain if this is even an option ). close to frontera resturant and other chicago dining experiences',happy
id42432,' this hotel is in a great area of san francisco. the rate we got was fantastic -- and that is what drew me here. be sure to check the hilton site directly to see if any prepaid rates are available. if you know your plans are firm that is the best way to lock into a good one. when we checked in we received information about the weather and were provided with maps and tips for things to do. very accommodating. not just the same old same old check-in process. as it was a bit rainy on friday we were encouraged by the concierge to borrow a complimentary umbrella. i thought that too was a nice touch. room was clean nice and everything i expect from a hilton. i want to mention here that sometimes rooms in san francisco are on the small side (like at the westin st. francis). not the case with this hotel. another bonus? a grand lobby -- always good for meeting friends -- with a starbucks. keep up the good work.',happy
id42433,' my family of four stayed here for - nights at the end of june. we were warmly greeted by the gentlemen that worked at the front door. they informed us that reception is on the -th floor. we arrived quite early so our room was not ready but the friendly gentleman working at reception gave us a map and some ideas for the day. we came back later in the day and were given the keys to our room on the --th floor. the room was a fairly good size with a kitchen area living area and bedroom with the bathroom attached. i will say the storage space is somewhat lacking in the room really my only complaint. the location was great we could walk to so many places. the navy pier free trolley stops just a block or so away. the mag mile is just a block or two over. we really just walked almost everywhere we needed to go. the breakfast buffet in the morning is good although it can be very crowded at times. the pool area was very nice and had great views worth a trip up there. it is on the --th floor. overall we had a wonderful stay and would definitely recommend this hotel.',happy
id42434,' the rooms at the intercontinental are spacious and immaculate. im a clean freak and it passed my standards with flying colors. we stayed there after a few days at the cape and welcomed the metropolitan feel of the hotel. the bathrooms are lovely and the sheets are soft. the room was cleaned quickly each day. the bar and restaurants outside are delightful to spend time in. the bellman and the doormen are warm and welcoming but the rest i the staff needs some warmth training. they are almost stoic. it seems to be much more o a business hotel but was close to quincy market and the aquarium which served our needs fine. the gym is top notch for a hotel.y only complaint was it was a bit sterile and cold. if that is my only complaint they are doing a good job!',happy
id42435,' this is a good budget hotel the complimentary breakfast was just the ticket for a group of teenagers. metro is literally next to the hotel. comfortable beds; the manager peter is helpful and nice. they will add a roll away to a double queen room. did i mention i brought a group of teen exchange students on a trip here? $-- parking fee is reasonable. micros mini-fridge and coffee maker in room as well as good hair drier in bathroom. really once you arrive you could just take the metro and leave the car parked. if you are here to do downtown l.a. hollywood universal... this is a good location. neighborhood is typical urban. it is not the ghetto but it is not suburbia either. also it is a straight shot up vermont to griffith park observatory. arrive by --am because it gets crowded.',happy
id42436,' we booked off of priceline so our choices to stay out here were limited but we were excited to find out that we would be staying at the galleria. we stayed here a few years ago while they were under construction so we were looking forward to seeing what has been done to the hotel. we are members if the joy of life club by joie de vivre because we stay often in joie de vivre hotels. the rooms here are small and outdated ... on the website it boasted flat screen tvs ... we have a very old tv .. the worst part of this stay (because i am writing this while sitting in the room) is when i called to ask for a larger bed ... the front desk told me because i booked with priceline this is all they had. i feel like a second class customer here. shouldnt all customers be treated equal? no matter what company they booked with?',not_happy
id42437,' we stayed at the ames for - nights and got pretty much what we were looking for. if you have been to one shrager hotel you know them all ;-). rooms have a good size and are well equipped. nice bathrooms - if you like the shower in the window thing so many design hotels consider contemporary. unfortunately no free wifi but there is a starbucks just around the corner. the bar is hip so very crowded at night. the location is absolutely perfect right there on freedom trail. we liked it.',happy
id42438,' it is really robbery what they charge per night for this place! i stayed here for a few nights while i was visiting family in the virginia mason hospital across the street. from the moment i walked into the room the place smelled like a cat peed all over the floor! i went to open the windows after gagging and discovered there are no screens so flies flew in! now i had a cat pee and fly infested room fantastic. there is no air conditioning either but they do provide fans. honestly they really dont do much since the rooms smell and are always hot. the virginia inn across the street attached to the hospital is cleaner and has air conditioning and still has that vintage feel if that is what you are looking for. they also only clean the rooms once or twice a week sick! my room was never cleaned once while i was there and when i went down to complain i was basically told too bad that is the schedule they have. i then said i dont have any clean towels or toilet paper so they brought those items up. there are creepy drug addicts hanging out in the halls and one lady tried following me into my room. the rooms have kitchens i would honestly be scared to turn on the stove it is so old! you can smell people cooking from down the hall and all of that mixed together made me throw up one night it smelled so bad. the beds are old and so are the mattresses they also still use dusty old bedspreads. this place is highly unsanitary. avoid this place at all costs!!! for $--- a night stay somewhere much much nicer!! oh and my aunt and cousin got food poisoning from the room service so avoid that too!',not_happy
id42439,' the admiral fell inn is in the heart of fells point...an area of great restaurants fun pubs etc. it is an historic property and is just a water taxi away from baltimore is inner harbor the orioles and ravens stadiums. make sure you say hello to hakeem at the front desk. hell go out of his way to help you.',happy
id42440,' for one night in la i was looking for an affordable hotel but one that wasnt too tired nor in a scary neighborhood. i was interested in the miyako as a pre-japan immersion but had no need to be downtown. my first choice was the travelodge in santa monica on pico. ive stayed there before and like the hotel and location. when i compared prices about a month before the trip the travelodge was $-- and miyako was $--- plus approx $-- for parking. then about two weeks before the trip i checked again and the prices were switcehd; miyako at $-- (via their website) and travelodge at $---. hence we stayed at the miyako....and it was a very pleasant experience. finding the hotel was easy as was valet parking. desk clerks were fine and yes they speak english. i have no idea what other reviewers were talking about. the clerk also upgraded us to a business room that was fnatastic and very nice. he even went out ofhis way to tell us about the immigrant march planned for the next day and gave us a map with the route and any parking resirctions. he even gave some guidance on driving away from the march area. he was very helpful. we didnt eat at any of the restaurants. there is a starbuck is-style coffeee place off the lobby but instead i walked to a real starbuck is two blocks away (west? left out the door) at the otani. neighborhood is tired afterall it is downtown la so there werent really any otpions for dining. then again it is la so hop in the car and drive somewhere.',happy
id42441,' we stayed at the amalfi hotel in chicago for four nights; arriving late on sunday and leaving early on thursday. we left our sports car in the care of the amafi is valet service. when we left the vehicle it had ample gasoline in the vehicle. when they returned the vehicle the gas tank was empty and the warning light on the vehicle is computer indicated only -- miles worth of gas was in the car. the gas gauge was on empty. i then noticed that there was over --- extra miles on the vehicle and white deorderant stains on the driver is door where someone had apparently been hanging their arm out the window while driving. there was no manager on duty when we checked out so we voiced our concerns to the on-duty clerk. he assured us that the manager would contact us. later in the day the manager of the contracted parking company called us and assured us that he would look into the matter and call us back. we have never received a follow up from anyone. we are disappointed. the hotel is clean and the staff was very pleasant and responded quickly to other requests. the view from a majority of the rooms is a painted brick wall. for the price there are numerous hotels in the area that provide better service.',not_happy
id42442,' oh my god this was the grossest experience of my life. there was a somewhat identifiable bodily fluid all over the carpet. i knew what it was but did not tell my children. i wouldnt let them walk barefoot till i put all the towels on the floor afterall we werent going to bathe there. i am never going to stay at a days inn again. upon returning to the hotel late in the evening there was a police unit cruising the parking lot not a comforting feeling. sleep in your car before staying here.',not_happy
id42443,' found the hotel to be outdated. we could hear our neighbors through the walls so we left the fan running in the bathroom to block out the noise. television was outdated. could tell the room had at one time been a smoking room although it was called non-smoking- it had an odd smell. expected more for breakfast you need to check out the breakfast at residence inn on amelia island-excellent. didnt like the notice concerning changing of the towels;good thing we stayed only one night id hate to have to get new towels each day at the front desk. overall wouldnt stay there again or recommend your hotel to anyone.',not_happy
id42444,' arriving in foyer first impessions very good very secure -- hrs securitycafe and shops inside the hotelvery busy all the time which is quite comforting.we were on the third floor and i must admit the first impressions of the landing was not goodpadded doorsdark coridoors and peeling paper.howeverrooms were largeclean and loads of hot water which is basically what you need!didnt see one bed bug girls in our group next door to me had a problem with toilet which was fixed promptly.ok you could have a more modern interior but you would compromise on space and when you have groups of - sharing space is essential.i liked the art deco feel of the hotel and we explored other floors which were higher speck so i guess you get what you pay for but it was great for us. i will definately recommend his hotel to others.',not_happy
id42445,' clean and friendly hotel. affordable!!! and a nice area to visit!',happy
id42446,' my sister chose to have her wedding block at public chicago so myself family and friends stayed here over the weekend in september ----. i live in chicago so after dining at the pump room a few times and having cocktails in the bar on a few occasions i was excited to actually stay at the hotel. i dont want to say that our experience was bad; it just wasnt excellent. ill give the good with the not so great: good: - most of the staff was extremely helpful and courteous. they answered requests promptly. - my parents were upgraded for free to a bigger room so that they could accomodate an additional guest staying with them after being told the hotel was sold out and there would be no way they could receive a room with two queen beds versus a king. we really appreciated that. - i loved our room and the minimalist design. beds comfy but could have used a little bigger bathroom. typical ian schrager. - the lobby library and pump room are beautiful from a design perspective. also food at the pump room is excellent. - location is a great alternative to staying down in river north or right off of michigan avenue. it is a quiet street and easy walking distance to everything. youll feel more like youre in a chicago neighborhood. not so good: - parents were quoted the wrong price for valet when they called to inquire before checking in. it ended up costing them twice as much than what they were told. - elevators: my goodness they were a mess. pretty much one of the two elevators was broken almost the whole time during our stay. this was a serious inconvience especially for a group on a schedule. if you forgot something in your room once downstairs you could end up waiting -- minutes or more waiting to go back up. i totally get the remodel and trying to mix the old with the new but just go ahead and upgrade the elevators. also two elevator banks for a hotel of this size seems pretty light. - what is happening with luxury hotels these days not putting coffee makers in rooms anymore? do you really have to nickel and dime everyone by forcing them downstairs to buy coffee from your coffee bar ? maybe someone might want to enjoy a cup in their room in the am without getting dressed etc. to go down to the lobby. public isnt the only hotel ive experienced this same issue with recently and really anywhere you spend $--- + a night i find it rediculous that this is a service that is disappearing. - the lobby bar and pump room becomes party time for guests and non-guests alike after a certain hour. if you are young and still enjoy a scene then youll love it. if not youll be annoyed. - atm broken and had to walk - blocks down the street to another one when on a tight timeline for the wedding events. i reported on saturday morning it needed to be serviced and it still wasnt fixed on sunday. - was charged for two days of valet when i only used it for one night. - was told by multiple other guests in our group that they could hear everything going on in other rooms next to them and in the hallways. i didnt experience this but if more than one person mentioned it is an issue. overall most are issues that can be addressed. i think i would still recommend the hotel to others mindful of who the person is and what i think theyll enjoy. for most though i think there might be better value in chicago.',not_happy
id42447,' i just returned from another incredible stay at the dallas ritz. i went to dallas help my daughter move to a new apt for college next year. during the move i made several unusual requests to the hotel for help finding things for the apartment. my requests were far outside the realm of what they normally encounter from their typical guest. now add on to that that it was memorial day when the requests were made. nonetheless the ladies and gentlemen jumped into action and found everything i needed to make the move successful and smooth. every day when i returned the valet and doormen asked how things were going and were genuine and engaging. my car was always up promptly and my bags arrived promptly to my room on arrival and they were picked up for departure within - minutes of my call to the bell stand. my room was a club room and i prefer club because i travel alone most of the time and like the ability to get breakfast and snacks without going down to the restaurant. the club staff are so kind and helpful and always greet you with a smile and ask what they can do for you and promptly get you what you need. the food in club is superb and if you are vegetarian they have something for you as well. the selection of wine is very nice and its nice to know it is there for you after a long day. the spa is fantastic and if you have time you must get a pedicure from bryant and a massage from leslie. bryant will make you wish you could have a pedicure every day just to get his foot and leg massage. i promise you that it will be a pedicure like no other you have had. leslie is an excellent masseuse and i always request her if possible. the spa concierge tanya is so sweet and makes sure that you want for nothing as you get ready for your services. fearings the five star restaurant in the lobby is beyond outstanding! and to the review that said that it is monotonous dining because you have only one restaurant to dine in; let me say that i personally could eat at fearings for a week and not have the same thing twice and i would be in heaven!! the food is flawless the wine list and sommelier are outstanding and the staff is engaging and impeccably trained. the desserts alone will make you want to come back for a second or third meal. the banana pudding with beignets is not to be missed! as for dinner if you like meat try the buffalo tenderloin if you like seafood try the salmon or halibut! and a hint to the same person that said that in room dining was not flawless....you can get fearings menu in the room! and trust me it is flawless! the workout facility is very large and has every machine you could possibly want. it is never crowded and the yoga room looks out onto the pool. very nice! the location is outstanding with great shopping nearby and plenty of other restaurants within a block or two. the trolley runs right outside the hotel so if you want to go more than a few blocks and dont want to walk you can just step outside and jump on for a fun alternative! i have never stayed in a hotel that gives such attention to detail and to the whims of each individual guest. im sold on the ritz dallas and it will be my go to hotel in dallas! hats off to the managers of the hotel because in my opinion you run a five star establishment. definitely my favorite ritz!',happy
id42448,' while visiting boston this weekend i mistakenly left my phone in our hotel room. upon my return home i received a call from noah the housekeeping supervisor telling me they found it. noah assured me that he would overnight mail it to me and like magic it appeared safely packed on my front door the next day! not only was a room clean and roomy but the staff went above the call of duty to return my phone!',happy
id42449,' we arrived after a lengthy road trip and attempted to check in at - pm (check in time). although i had called the day before to confirm our reservation and to ensure that we woudl have two adjoining rooms for our family we were made to wait an additional - hours past check in time. we were told our rooms were not ready yet. when i asked but isnt check in time - pm? i was told sorry we are just very busy. (does being very busy mean that a property is no longer accountable to honor stated check in times?) we basically had to wait around for - hours. when we were finally assigned rooms it turned out that they were in the worst possible location -- right by the elevators (the hotel equivalent of a restaurant seating you right next to the kitchen). when i said that these rooms were unacceptable due to the inevitable level of noise we would encounter they said that these were the only two adjoining rooms left . to the hotel is credit they did offer to upgrade us to a higher floor although we could not be in two adjoining rooms. while the check in time and initial room assignment were both unacceptable still the front desk staff were consistently courteous. as others have mentioned the location of the hotel cant be beat and we did have a nice view of the city from our rooms that were higher up. however the rooms themselves and the amenities (scant) offered were disappointing. to begin with there are no dressers in the rooms (aside from two tiny drawers in the closet by the safe) so apparently guests are expected to either hang all of their clothes or live out of their suitcases. there was also a sign advising us that if we wanted clean towels every day it was on us to call the front desk and ask for them. now that is just plain obnoxious. telling guests to leave towels on the floor if you want them replaced hang them up if you will re-use them is one thing. forcing them to make a phone call for clean towels every time they want them is not something i have ever encountered before. the amenities were very paltry and the second day we were there the maids did not even bother to replace the soap or to leave clean glasses. we had to call and ask for soap! seriously? in addition the walls were paper thin. my neighbor is televison woke me up every day and it wasnt because the volume was blaring; it was just that the walls were so thin. on a positive note the buffet in the lobby restaurant was unbeatable and the staff were consistently pleasant and helpful just as the front desk staff. all in all the accomodations were very average to substandard (no dressers few amenities you have to call and beg for towels); certainly not what i would have expected for $--- a night per room.',not_happy
id42450,' we started our honeymoon at the orchard hotel after researching on this site. it lived up to our expectations and the staff were very friendly and helpful and the location is great for just about everything you would want to see in san francisco. we had requested a room on a high floor as advised to cut down on noise and the hotel accommodated. they did know it was the first day of our honeymoon and a cheap bottle of something or a bowl of fruit in the room would have been nice but maybe i am expecting too much. the bedroom and bathroom were very clean and the bed very comfortable but the decor is a bit dated and did not have a wow factor. they do have a laptop in reception which is free to use and was very handy to check mails etc on the way out. we would certainly stay again if we visit san francisco again.',happy
id42451,' this is an old hotel which is a bit run down. given the location downtown parking is very expensive. room cost was reasonable but the parking added on made it unreasonable. sorry im used to suburban hotels with no charge for parking. there was a separate shower from the tub but it was unusable with no nozzle for the sprayer. the iron that was provided was dirty. someone must have used it on something that melted onto the iron which made it virtually unusable unless you wanted to ruin your clothes. room was small.',not_happy
id42452,' i stayed at the gild hall last month as we found a great deal online for the weekend for a city getaway (were from long island). at first look the hotel is spectacular the decor is just like the pictures and even more beautiful in person. the rooms were comfortable and had a unique feel to them. we were very with the overall appearance of the hotel. however there were more than a few things that really turned this trip into a disaster. during check-in the woman is cellular phone rang. this was a little surprising and really threw off our expectations of this hotel. im not sure if it is normal to have your cellular phone with you at reception but this has never happened to me before anywhere else. i later asked one of the gentlemen bellhops (who were very helpful in fetching cabs and attending to bags) if this was normal and they said that she was the manager. what is next was even more surprising to me and my husband. for some reason - out of the - times we visited the desk the girls were barefoot!! im not sure if it is because their feet hurt in the shoes or what but this was extremely unpleasant to the eyes im definitely sure this isnt normal uniform policy. lastly the libertine restaurant. while they actually have good food. the service was terrible! the waitress would disappear into a room behind a closet and we would have to wait for her to come out to order something or get a check. it took exceptionally long for us to receive our food about -- minutes for a hamburger. later in the night the restaurant turned into a club and i was told i had to go around the side of the hotel to go back into the bar for a drink by a large bouncer in the middle of the lobby. i wish i could have enjoyed my stay more and left a better review. but there are some service failures here that i could not overlook. i pay high attention to detail and the little things really can ruin a great stay.',happy
id42453,' we spent - nights at this hotel in july and it was absolutely wonderful. all the staff we very helpful well mannered and easy to talk to. the front desk staff are very knowledgeable about the surrounding area tourist hot spots and even the history of the city a great plus for overseas visitors. the hotel is very central to all tourist hot spots cable car right outside the front doors china town just up the street close to train stations ferry stations and bus trip to golden gate bridge etc. we walked twice to fisherman is wharf and back with two children and we enjoyed it. cookies and milk every night for the children free backpacks filled with goodies for them on arrival. although quiet at night when offices are closed for those who want to eat outside the hotel there are places open late close by pharmacy open til late nearbyetc. ask the conceirge to recommend places to eat we tried one and it was great. will stay here again if in san francisco.',happy
id42454,' we arrived night before our flight...so we didnt have to get up as early. room was clean and they provided complimentary newspaper and continental breakfast. shuttle drop off and pick up ran smoothly. courteous employees. only downfall was when we returned late on thursday night to get our car the parking lot was spilling over...they did not have enough parking spaces ...probably due to a large number of people storing their cars there...as we did. i would not have wanted to leave my car there for a week if it hadnt been parked in an actual parking space.',happy
id42455,' a recent trip to nyc saw us taking advantage of a very good rate from hotwire and booking the westin. a fantastic hotel in a superb midtown location. close enough to everything. i rand a couple of weeks earlier to give them my spg number and although we stayed at numerous spg propeties within the usa the westin nyc said they would not be crediting any points to my spg account as we booked through hotwire . this is wrong and i will be following up on this. this proved to be only one of a few faults of a really nice hotel. upon check-in we were upgraded to a corner king and i thought this was quite special as we were staying the friday saturday and sunday nights. the conceirge was a great help and gave us valuable help when it came to sourcing some great yankee tickets although i ended up booking online the help was much appreciated. on the other hand the in-house tour desk was not so good. we booked a fast boat ride of the staue of liberty only to arrive and find out that these tours were cancelled that day due to the helicopter crash on the hudson. i dont blame them for this but i would have thought a private tour company working within the westin would be more switched on and the westin should monitor their service. sorry for the tangent but i didnt want to forget. the rooms were clean spacious and in good order especially for nyc. the rate we received simply made a great hotel even better. very professional outfit and would definetly recommend this hotel to anyone travelling to nyc.',happy
id42456,' stayed here on a recent overnight stay in downtown dallas. although well-maintained the hotel needs to be freshened. the price is a very good deal for the location. one major complaint was the lack of staffing at the front desk -- checkout took -- minutes because there was only one clerk on duty during the morning rush. . i felt sorry for the clerk -- who was exceedingly polite and efficient -- but the delay was infuriating.',not_happy
id42457,' we had - adults and a teen so we booked the two double beds and sofa bed suite. it was an affordable way to spend the -th of july weekend in boston. we were disappointed that it look a long time to get the bedding for the sofa bed and never received the two blankets for it that we requested. their shampoo and conditioner bottles were almost impossible to squeeze and get anything out of. our in-room safe was not working the first day so we had to wait a day for them to fix it. and the hotel is not really located within walking distance of boston is t. however they have free parking next door which is extremely convenient. if youre not out too late you can use their shuttle bus to drop you or pick you up at a t station again for free. with the hotel on mass. ave. near its junction with i-- it is fairly easy to reach when driving. there is some traffic noise but not too bad. we used the free wireless connection in the room with our laptop and tried to use the free printing service in the business office for airline boarding passes. it wasnt working at the time but the clerk let us use the computer and printer at the front desk. all in all we felt pretty good about our experience with this hotel. wed recommend insisting repeatedly on all the bedding you need right away checking that the hotel safe is working early before you need it and having your own shampoo and conditioner as a backup.',happy
id42458,' we stayed for - nights and were very satisfied with the staff at the front desk the room and could not find better location. we would have liked to have a restaurant or at least a breakfast area in the hotel but we found restaurants at walking distance. we used the laundry and found that the fitness center was very convenient while doing laundry! they supply the laundry soap and softener at the front desk. we didnt use our car except to go to the muirs woods. we loved that we were close to pier -- where the action was especially since we were there the -th of july. we are sorry we didnt stay longer. after driving along the coast all the way to la and san diego we found that our stay in san francisco was by far the most memorable. we will for sure return and most likely reserve at the same hotel.',happy
id42459,' it is quite an experience walking into dream downtown. it is an interesting combination of modern and retro (the name of the hotel is spelled out in white fur behind the reception desk) but i found it interesting. a friend described it as ostentatious so i guess it just depends on who is looking at it. that said everything was great. the beds were awesome and the service top notch. while i didnt eat at the hotel or go out to the club i am sure they were top notch as well. all of this is overshadowed by one huge glaring problem. im going to have to agree with a lot of the other reviewers. the walls are paper thin. while everything else was great... none of it really matters when you hear your neighbors cough or flush their toilet or the music of the club until all hours of the morning. it is really got to be fixed. ive heard that this is in the works and if completed this hotel will be a great place to stay but as it is i wont return.',happy
id42460,' so shocked at how close times square actually is! we were right in the heart of it all but the hotel was suprisingly quiet from road noise which was excellent! the room was small but that was ideal for us as its only a base the room was clean modern and had a tea-coffie machine which was great. next door was an excellent little pub that served excellent food and had a great atmospher which reminded me of cheers! the sub way is at the end of the road and little corner shops surrounded us to get little cheap bits and bobs food and gift wise. i love new york and i loved the last hotel i stayed at but this way way more in the heart and much easier to navigate to everything. the gym was also excellent and never busy so i used it everyday! will def be staying here on my next return to nyc!',happy
id42461,' the hotel is in an excellent location. it is a slightly quieter area but we were able to walk to most places from our hotel. the rooms were quite big for nyc with adequate bathrooms. they are quirkily decorated in deep colours which i loved. the bars are excellent - can recommend the mojitos and the cosmopolitans. the upstairs roof top bar is pretty. the downstairs bars are a bit more hip. the service was excellent. the gym is adequate. we didnt eat here so cant say whether that is good although the restaurant looked good. very comfortable beds',happy
id42462,' we stayed here for a weekend in august and found the hotel to be clean and comfortable. the front desk staff were polite and helpful and free coffee is available in the lobby at all times. the rooms as other reviewers have mentioned are somewhat small but we did not find this to be a problem at all. ours was very clean and the bed very comfortable. the room was very quiet - no noise at all from the street or hallways or adjacent rooms. the location was fine - on an attractive street in a safe area and a short walk to shops and restaurants and public transportation. it is not a luxury hotel and fairly basic but a good choice if you are looking for a good hotel at a reasonable price in a convenient location. i would definitely consider staying here again the next time i visit boston.',happy
id42463,' wow! the rooms are beautiful the view is fantastic the golf is amazing spa is very nice. food is great but somewhat limited on property. fitness area is fantastic. staff is very helpful and personable. however for the level of resort barton creek is reaching for is should continue to update its facilities (esp. the pool) and could definitley use more activities. there is a lot of competition in this part of texas they need to step up their game to stay top-tier.',happy
id42464,' the hotel doesnt have any ammenities... there is no pool no full size gym no bar or restaurant no smaoking in entire facility etc. if you want internet you will have to pay for it $-- a day and it takes -- minutes to load simple youtube video...it is located between cancer center and campus graveyard...i am never bringing my clients and co-workers here- ever again!',not_happy
id42465,' pleasant enough little rooms walking distance from the bay. unfortunately once they have your money each guestroom has a private garage below the room... to quote their website becomes first come first served to quote their manager. defensive and hostile manager and desk clerk marred an otherwise lovely vacation. give em a miss.',not_happy
id42466,' this hotel came as a surprise since we are used to staying at the big chains. very well-priced clean quiet very friendly staff. rooms are a good size but bathroom i.e. toilet and shower are small. sink is outside the bathroom and roomy enough. great restaurants nearby an easy walk. no need to eat at the hotel a few blocks away is great fish mediterranean greek steak etc. as for location around the corner from the south entrance to the dupont circle metro and a good walk to the mall georgetown etc. i would recommend it highly. thought about the palomar a sister hotel but we did not need the exercise room or a pool or a lobby so why pay extra for things we didnt need.',happy
id42467,' my husband and i planned a weekend trip to new york city to sightsee and catch up with friends. i booked - nights at the warwick after verifying the price was in line with other hotels in the midtown area. we selected a bed and breakfast package which included buffet breakfast (which is priced at $-- per person if purchased in the dining room) free internet access and a discount on parking (which we did not use). the price difference between a room without the package and with the package was $-- so this was a good option. the hotel in several blocks from rockefeller center and the room was spacious. it contained all the amenities that you would find at a spa hotel (bathrobes slippers and umbrellas). our room had a large walk-in closet and a wet bar area. all hotel staff were very polite and friendly and the hotel was a quiet oasis as soon as you stepped in the door. i recommend this hotel to anyone.',happy
id42468,' thanks to the great staff at the palomar i really enjoyed my -nd visit to chicago and my -nd time at the hotel. thanks for the recommendation of tempo (went twice for breakfast) and i also enjoyed going to the chicago diner and a wonderful place called xoco which is walking distance from the hotel. also would highly recommend lou mitchell is. for breakfast. i also wanted to mention that there are some great shops right around the hotel including a bookstore jazz record store and many others. again thanks again for a great experience !!',happy
id42469,' i stayed here for one weeknight a few weeks ago. the location is very close to times square and easy walking distance to everything. it was also easy to grab a cab from here going uptown or downtown. the rooms are very small but clean and it is perfectly fine for a couple of nights especially if you are not planning to stay in the room very long. however i was not impressed with the customer service - doing the easy checkout i did not receive a bill. realizing i needed a bill for an expense report i have called the front desk and the accounting department for the past week requesting one. i still have not received an email or phone call back. very disappointing considering it would take all of five minutes to email me a bill. dont expect this hotel to go out of their way for you. also the room service and bar do not open until - pm and dont expect them to serve you at -:-- p.m. either.',not_happy
id42470,' nice hotel with clean and quiet rooms (we had - king suites). excellent breakfast included in price which is a great added value in new york. close to times square and subway station but the place itself is not very nice ... would definitely recommend !',happy
id42471,' after an awful stay of only one night in royal park (aka the dump!) --- west --th street nyc we called in to days hotel to book a room. the man on reception was more than helpful. he let us call central reservations and told us that he would upgrade our room at no extra cost. he gave us a choice of - rooms or a suite. obviously we went for the suite! thanks rudy!!! what could have been an awful experience became something special.',happy
id42472,' we stayed at this candlewood for - days. decent enough hotel but the rooms could use some updating. nice area to walk dogs and easy access to downtown fort worth. one great thing is they have free laundry facilities ... an unexpected surprise. they have internet here but it is not wi-fi ... a bummer if more than one person needs to get online at a time.',not_happy
id42473,' my husband and two friends utilized the microtel for the third time in four years as a park and fly stay and found the motel extremely lacking in all categories. this is not the same motel we have stayed in previously. something has changed it over the last two years. it is sloven in appearance; the rooms are minimally clean. there were minor but unnecessary problems checking in. the breakfast is less than hearty. the only nearby restaurant in the location (which is semi-industrial) now has a security guard stationed at the door. not good but worth putting up with for one night prior to flying out of philadelphia. the main problems was that our vehicle was broken into while we were on our travels. we were contacted on our ship to be told our companions cell phones had been found by the new jersey police in a parking lot there along with some small bags. when contacted the microtel could not say whether the vehicle was stolen or if it remained on the lot. upon our return around -am it became apparent that the ignition was missing and we waited for - hours for a family member and a ride back to maryland. i will not describe what we observed during that time. but it confirmed our desire to avoid this motel at all cost in the future.',not_happy
id42474,' as a first time visitor i loved loved loved this location. we saved a bundle on cabs and walked everywhere. i chose hotel based on above average experience with novotel paris. at --- per night i was underwhelmed by this hotel. negatives : lobby on - th floor so - elevator trips to get to your room every time room needed refurbishing closet door off track no fridge no coffee maker no free wifi positives location quiet room good bed quick check in',not_happy
id42475,' my husband and i stayed here for just over one month as we were in transition with moving into our new home. mr ray velazquez the general manager here...runs a tight ship! candlewood suites provides many many amenities included in their prices for each room... we had a very comfortable room and enjoyed using their free washers-dryers; free towel service; free use of gym-pool facilities; complimentary coffee and usa newspaper each day; free paper towels dish soap etc... all of these items come with the cost of your stay. and mr. velazquez goes the extra mile to make sure each of his guests are with their stay and provides that personal service that is almost unheard of these days! case in point: (we were expecting a fedex delivery and he personally signed for it and walked it up to our room upon delivery!). it is hard to find that level of service anywhere these days right? so if you need a place to stay...this is it!',happy
id42476,' loved the executive floor of this beautiful location. the ease of coming and going with access to snacks food and drink in great comfort was terrific. it was a great business location for work downtown. even got to walk to the ---- memorial site. location a bit isolated but venue views and quality of the facility were top shelf!',happy
id42477,' we loved being close to everything but after a day of hot and harried new york sightseeing we loved coming into the cool quiet space of sanctuary. the staff was helpful and friendly. though the room was small it was efficient clean and comfortable. we would absolutely stay there again and recommend it to our friends.',happy
id42478,' my girlfriend and i stayed at this hotel in september ----. the staff were helpful beds comfortable. it was also conveniently close to everything. the reason why i would not stay in this hotel is because the prices are like the building in ny sky-high in comparing what you get. the bath had some fungus at the borders. the room was outdated and the wifi was paying. well.. the hotel is clean and staff was helpful the price didnt justified this.',happy
id42479,' add fresh fruits to breakfast and provide better tv. otherwise it was a well priced and comfortable stay.',happy
id42480,' near downtown within walking distance of gaslamp and petco park.',happy
id42481,' cant imagine a better location in chicago -- right on wacker. rooms are compact but nicely appointed. free wifi is a plus. comfortable beds. there is no chair or sofa in the room but who cares? with the best of chicago right outside the hotel is front door who wants to stay inside? workout room here is tiny with two treadmills an elliptical recumbent bike and dumbbells and bench -- not like the photo i saw on hotels.com. nearby hotels are $---$--- more. save your money and stay here.',happy
id42482,' my wife and i were looking for a relaxing weekend in dallas. if you want to shop this is a great location; however if you want to relax not so much. the valet parking always seems understaffed here because it is mandatory. the room was as clean as to be expected but the bed was harder then what we like. the restaurant-bar is waitress seemed less then happy to be there and the food is nothing to brag about. our room service breakfast was on time but cold. who wants to eat cold eggs and english muffins? the indoor pool is tucked away at the bottom corner and gets to a max depth of about five feet.',not_happy
id42483,' detailed review: service - a++ every employee i interacted with during my stay was very focused on service. frankly probably the best service ive ever experienced in any hotel including ritz and fs. room - i thought the design was rather boring with brown carpet and walls - very monotone approach. the bed was very comfortable. bathroom was as expected (very nice). only negative were the bath products - very strong scent. hotel is very quiet - easy to get a good night is sleep here. fitness center - solid fitness center with lots of cardio free weights and other equipment. rather tight space but if it isnt crowded (i was the only person in the gym when i went during a peak morning period) you can get in a great workout here. they do have an indoor pool but that is for flopping around - too small for lap swimming. food - i had breakfast and the food was very good - promptly served. they do provide free water in the rooms which is a nice touch - irritating when hotels charge $-+ for a small bottle of water. overall very good experience.',happy
id42484,' stayed at this hotel during ncaa games. beautiful property and very quiet. if you want a very short walk to the riverwalk but none of the crazy noise of it this is the hotel for you. loved the peacocks - our room was on the parking lot side so we didnt hear them as other guests stated. beds are very comfortable - lots of pillows! wed stay there again!',happy
id42485,' our family of - stayed at this hotel from sunday to wednesday. the service was top notch! this hotel was in perfect location to everything with the exception of restaurants. the rooms were clean and the staff was excellent. the rooftop pool was a big hit to cool off in the afternoons! the breakfast buffet was a little on the pricey side for barely average food.',happy
id42486,' this hotel is centrally located on powell street right near where the trolley turns around shopping and restaurants. the room was suprisingly large for san francisco and very comforable (we stayed in a unit with two beds). we only had a view of another building but our room was very quiet so we did not have a problem with the room noise others have mentioned (floor six). the lobby was very nice as well. the beds were comfortable and the unit was very clean. my only complaints are that we wanted to spend a lot of time by the water (biking the bridge etc.) and the trolley lines anywhere near here are very long. also there are many homeless people in this are and we were harrassed while eating breakfast outside one morning and when we got off the train with our luggage. the hotel is very near the powell street bart line and it is a easy trip to the airport. i would definitely stay here again.',happy
id42487,' the bed was lumpy. room was clean but this hilton needs a remodel...looks like something out of the late -- is. not up to the hilton standards of elegance. airport location convenient to the city. ok for one night... someone from hotel staff banged on my door at --am although i had do not disturb on the door... check out is noon. very average hotel.',not_happy
id42488,' we chose to stay in azul inn in august .. we though it was the perfect spot to be in since beverly hills and santa monica are very closed... the room was not bad ... the only complain i have is....do not leave any shoes or any belongings because you will feel sorry just like we felt when we realize our things were missing .. we didnt realize things were missing because we woke up a bit late and we had to check out so we put all of our belongings in our luggages ... and triple checked we didnt leave anything in the room the time we realized things were missing we noticed - pairs of lady shoes were missing and one was brand new so do you guys a favor and go to another place i will never come back to this place ever again !!',not_happy
id42489,' ive stayed here several times before and ill stay here again. excellent helpful staff. fairly newly renovated rooms and they are large enough. stay on the back side of the hotel and you will sleep through the night (as i did during a two-week stay). that is rare in any part of noisy midtown. great location with easy access to several subway lines. easy to get a cab. jill in the business office lined up their excellent board room for my use one evening. the gym is fine and clean. good korean and other food around the block. if you are on business and want to get work done this is a fine place to be.',happy
id42490,' stayed in a shared-bath room around xmas --. the bathroom is shared with - other rooms so it was never much of an issue with waiting. there is a sink and mirror in the room itself so you can wash your face and brush your teeth in your own room. the room is clean and decent size. the bed and pillows are comfortable. closet is a bit small though. nothing luxurious but for the price (we paid about... $---?) it is such a great bargain for nyc. you are a couple of blocks from the subway (red line -) a few blocks from zabar is and artie is. central park is within walking distance also. i highly recommend this hotel. of course being uptown you are not close to the action like you would be downtown but the area is quiet and very safe as a hotel base. you also have fewer subway lines to choose from (well there is only - very close by) but for me it is not a problem. when we arrived at jfk we called supershuttle to pick us up but they pretty much sucked - had to wait for a long time the driver took a looooong time-route. when we left at the end of the trip we booked the shuttle via the hotel which picked us up from the hotel promptly and we arrived at jfk at reasonable time. i think it is called golden something. so i recommend booking the shuttle with the hotel.',happy
id42491,' this was a great place to stay. we got a $-- rate through priceline.com. it was well worth it! the hotel is in the middle of everything just down from union square. we didnt use any of the amenities except for the concierge who was very helpful. the rooms were a bit on the small side but were still very clean and new looking. there was no noise.. we thoroughly enjoyed the stay and would stay there again in a heartbeat - especially when they are accepting $-- night room rate! one of the double-decker city tours picks up right in front of the hotel. a great restaurant john is steakhouse is wonderful and right down the street. the only minor complaint i would have is that the water pressure from the shower wasnt the best but it was fine... they do charge a flat $-- rate to use the gym during your stay and a $-- night rate for car parking... which i think is the going rate in sf.',happy
id42492,' early check in with no hesitation and location was great. close walk to mich ave and many great restaurants. staff was extremely helpful handling us at check in with three children. rooms was nice clean and beds were very comfortable. will be back to enjoy when in chicago. bellman and doorman were great!',happy
id42493,' we recently took a --day family vacation to phoenix and stayed at the jw marriott desert ridge. it was spring break and we were a bit nervous about crowds. we were ecstatic that our stay was an absolutely fantastic experience. the resort is first class in every way! the grounds are immaculate and beautiful. the restaurants are fabulous and we never had a problem getting seated. breakfast at the blue sage was a treat - dont miss it! the pools were crowded but we never felt that other people were on top of us. the tennis center is absolutely fantastic and the folks that work there are truly service oriented! the staff was bright and cheery and very welcoming. the golf courses are beautiful and very playable for golfers at all levels - even our kids went out for a few holes! the rooms were well maintained and up to date - flat screen tv is and more. the spa was first class - go for the hot rock message!! keeping it real the front desk did struggle to juggle the crowds. we requested a connecting room as we have teenagers and a -- year old. we were arriving on a late flight from new york and we wanted to make sure everything was set upon check-in. a few days before i called to see if the request had been granted. i was told it was and that our rooms had been assigned. we arrived around midnight and they had given our connectors away. i was not as we had to separate the family on night one. early the next morning i received a call from the front desk that they had found connecting rooms for us. what a relief! unfortunately they moved us from a room with a view of the pools (which we paid an upgrade for) to rooms overlooking the parking lot. again i was not . when i asked how this happened they told me take it our leave it. that is all we have . exactly in those words. i was so un i called the other big resorts and was all set to check out the first day after i checked in! i decided to talk to the manager to see if anything else could be done. thankfully after some more juggling we were put in a wonderful room overlooking one of the isla is and golf course. the concierge was very very knowledgable and helpful. we went off property for a few dinners and the recommendations were superb! the value for money without compromising quality was truly superb! pay the resort fee - it is totally worth it and frees you up from fees that would otherwise annoy you at check out. i would highly recommend this resort to anyone traveling to phoenix! well done jw!!',happy
id42494,' i have recently returned from a - night stay at yotel and i have to say that i was underwhelmed by the experience. the hotel is very modern to the extreme and seems to be all about the concept and is lacking in any real personality. the hotel seems to be aimed at the young hip crowd those mainly in their early -- is and comes across as being quite pretentious. i am only in my -- is but i felt out of place and slightly uncomfortable. i feel that the hotel seems more interested in catering for customers using the facilities including the nightclub (the -th floor is closed off at weekends to accomodate this) than it does for guests staying at the hotel. check in and check out is automated and is very quick and simple. you check in at the lobby and have to get the elevator to the -th floor to then get another elevator to your floor a bit inconvenient. the rooms are small which i was prepared for. the bed was a bit uncomfortable and the mattress quite thin. the look of the hotel is quite clinical and it lacks any character warmth or charm. everything about the hotel is very impersonal and there is a lack of interaction with staff and when requiring assistance at mission control i found them to be unhelpful disinterested and quite rude the oppposite to the staff in the lobby who were always friendly and approachable. if you are in your early -- is like concept over function and are not concerned about staying in a hotel that offers very little comfort or extras expected from a hotel then this is for you. i personally would not stay here again as a concept it does not work and on my next trip i will look elsewhere. dont be tempted by the modern look as apart from the concept this hotel offers very little. pros of the hotel - location a short walk to port authority for the subway close to -th avenue for some great places to eat -- hour cvs pharmacy across the street quick automated check in-out friendly lobby staff. cons - suited to a younger crowd clinical impersonal gimmicky lacking charm and personality not value for money small rooms only big enough for one person lack of customer service at mission control.',not_happy
id42495,' decided to stay an extra night in nyc and didnt want to pay through the roof for a last minute room. found the murray hill inn on the internet and decided to take a chance. we were pleasantly surprised--for the price everything was lovely. we had a small room with a double bed. room appeared to be recently renovated and the bathroom was practically brand new. yes the room was small and the view was of a brick wall but for the price in an expensive city it was a clean comfortable and quiet place to sleep after exploring the city. the area is very safe and accessible to all parts of the city. i would definetly try it again!',happy
id42496,' this is a nice looking cool feeling hotel.the closeness to sea world would be a plus to family is with kids. when i see resort i expect the rooms to be spotless ammenities to be top notch service to be refined and maybe even business service to be there for us who look for them. the room was very nice. i went to take a shower and had to kill three nasty looking spiders who were camping out in the bathroom. the bed really needs to be replaced it was way past it is prime sagging towards the middle. i know this may not be very pc to some of you but what is it with hotels sticking a sign on the counter saying they are trying to save the environment reuse your towels? this resort went to a new low by saying to call for room service. are you kidding me? when i go to a hotel i want fresh towels and bed linens very day. after all at the prices we pay i think they can afford it- the conference i attended was in their nice hall. the food they served was average at best. overall not bad. but not great. i have had better beds at mid priced hotels less the spiders and without having to call to have the room serviced. forget green and go bacl to taking care of the rooms and offering full service.',not_happy
id42497,' title says it all really. friendly staff at check in although there was a bit of a problem with the booking (although dont think this was the hotel is fault). the room on the --st floor had city views: not even a hint of the park sadly. room decor was simple but a bit tired and the room was a decent size for new yor. room furniture looked pretty cheap though. reminded of all the fake wood stuff from the --s. it was a very simply furnished room no luxury here for sure. the tv (old) was in some giant rotating metal thing. completely pointless and ugly. would have been better off mounted on the wall. closet space was poor: an area in the room with a curtain over it. the bathroom was better and worked well. the bed was okay: they had put in an additional down mattress on top of the traditional one which im sure made it more comfortable if a bit lumpy in places. no free wifi in the room which was a bit disappointing but free in the bar. bar was shockingly expensive and by day became an espresso bar which served very nice coffee. shame it didnt open until ---- am. morning noise was bad due to renovations on the roof. drilling for hours.....apparently you couldnt escape it no matter where you were due to sound travelling through the building or something. very irritating. so at $--- a night it was not good. really not worth it. very mediocre room which may be passble at half that amount but unless you get a really good deal i wouldnt stay here again. ever!',happy
id42498,' we really liked this hotel it is in a great location to everything. we loved how it was very friendly and we were even greeted by the hotel owner which was great and very welcoming! loved it',happy
id42499,' having read the reviews in advanced i asked for room with view refurbished and away from construction noise. i ended up in a room with a king bed with a view of city and even a glimpse of golden gate (--th floor tower -). the room was an okay size. the bed was comfortable and there was good hot water basic tioletries shower of the bath. routine stuff. the curtains whilst block out did not overlap so despite the best of my endeavours there was a stream of sunlight beaming through the room each morning. the room was also noisy. even on sunday morning if it had not been for the door of my neihbour slamming shut it would have been the noise of the cleaners and this from -am on a sunday morning ! the gym is in the basement but it is huge with nearly everything you could want except no real area for floor exercise-stretching. there is a starbucks in lobby which was convenient however there are a couple more outside of the hotel within a few hundred metres. the hotel is very close to union square shops which was convenient. the staff were friendly enough but this is a very big hotel and at some times it just seemed like a seething mass of people in the lobby. it was an okay hotel and reasonably priced given the location. however it is a big hotel and do not expect to get a sleep in.',not_happy
id42500,' we stayed at the langham in june ----. it was part of a trip booked by a children is wish organization as one of our three children is in remission from cancer. her wish involved a shopping spree and show in boston and the wish organization booked the langham for our weekend. the location was great. the public spaces in the hotel are beautiful. the suite was nice. we ate brunch in the hotel and enjoyed excellent service and good food. our complaint stems from our initial arrival at the hotel. we are two adults and three children. we were told by the wish organization to identify ourselves as the wish family to ensure special treatment. well we felt we received sub-par treatment on our arrival and our wish child felt badly as she was old enough to notice. our room was a two-story-family suite. downstairs was a sleep sofa-sitting area and half bath. upstairs was the king-size bed and full bath. we needed a cot for our third child and called the desk to request one although they should have known we would need one. we went out to dinner and returned to the hotel to change for the show. still no cot. we called the desk again and left for the show. when we returned at --:-- p.m. there still wasnt a cot. we called down again frustrated as we had three tired children. meanwhile we opened the sofa bed and not only was it unmade it was littered with potato chip crumbs. needless to say we were very upset and called down again. finally the night head of housekeeping came up with a cot and clean sheets for the sofa bed. while he was very apologetic we feel the hotel dropped the ball. we were not expecting special treatment but we were appalled that our needs were so blatantly overlooked considering the organization that booked us and the reason we were there. we hesitated complaining to management as we did not pay for the room and felt awkward. however when we returned home we filled out the hotel review form with our experience and checked off the section that asked a manager to call us. no one ever did. maybe it was just a bad night but an acknowledgement and apology would have gone a long way. while our child is wish weekend was not ruined we feel management dropped the ball during a very difficult time of our lives.',not_happy
id42501,' this is my second stay at the w-austin in the last month. the accomodations are fine and the staff is courteous and helpful but the one thing that the w has that no other hotel bar or restaurant in austin has is master mixologist joyce garrision. im an avid foodie and have traveled all over the world sampling great food and drink (yes austin rates very high) so i can say with a fair amount of confidence and experience that the w has a gem in joyce. any ---something underweight hack with a goutee and tats can perform simple tasks like adding two-parts this with - part that and mash in some green stuff with that muddler thingy... here ya go you wanna put that on your room? in stark contrast jg is not only invested in the craft of mixology she is channeling some sort of mixology-host energy that transforms a drink at the bar into a really fun time - plus you get a great drink! think of a polite and well-behaived charlie sheen with drink-making skills (take your time). ok maybe not but you get the point. in my first stay i happened to belly up to the bar when joyce was inventing a new drink for some local contest here in austin [i later found out that she won the event]. the theme was africa so she was researching and experimenting with flavor profiles for various afrian fruits teas etc. i think i tasted about --- of her ...eh this is missing something... or ...no this flavor is drowning out that one ... trial drinks before i had to retire. but what a blast and i got a free schooling in everything rum - believe me she knows her stuff. michelin stars are the most sought after award for excellence in the culinary world and oddly enough the rating system (from - to - start) is simple and effective: - star basically means good for the category - stars is excellent and worth a detour - stars is exceptional and worth a special journey . not sure how that translates into mixology ratings but i can say that given the choice i will choose to stay at the w-austin every time. not just because the w is a pretty cool place to stay but because i might get a chance to have a drink and a laugh with a world-class mixologist.',happy
id42502,' the first thing i would like to say is that we went in january when it was snowy and very cold..the astor on the park was so toasty. it was lovely and warm. the rooms are quite small but clean enough. what more do you need than somewhere just to put your head down...youre in the big city...get out there and see it! the aotp is close to a subway station so you will never be without transport. we walked the full length of central park one morning...it was lovely. snow covered gardens. dont be put off by the location way up in manhatten...as i said the subway was - mins walk away. we would definately stay here if we went ny again. there are plenty of deli is just round the corner too. gorgeous bagels',happy
id42503,' young ---something traveling w- no kids for shopping and partying in ny...to keep it short and sweet clean small and modern...like being in crew is quarters aboard the starship enterprise...unlike any other hotel. bed is more of a bunk but at - in the morning after partying all night in manhattan who is complaining? dont bring your kids; this is a boutique hotel that caters to a young (or young at heart) trendy clientele that loves to check themselves in at a kiosk drop their bags off with a robot snag a cappuccino in the shared galley (one on each floor) and dance to the ipod youve plugged into the tv (plug provided). no spacious ritz suites here but it is fun functional and the staff rocks! ill be back. *guess that wasnt so short...:)',happy
id42504,' we stayed at the hyatt last year this time for my wedding with all my family and friends. while waiting for my wedding brunch (one year ago today) my father suddenly collapsed in the lobby and passed the following day. i cannot express the gratitude our family holds towards the staff of the hyatt jessie being one that strongly stands out. they were not only fantastic when it came to accommodating us for the wedding but they went above and beyond when it came to compassion and understanding with my fathers death and were there if we needed something while we were making arrangements of getting my father upstate and grieving (to the extent that in a fully booked hotel they always ensured my mother had a room facing the harbor so she would have that a beautiful view). a year later it still makes me comforted to think of the staff and the amount of compassion they offered. thank you so much! (and it was in september of ---- but trip advisor wont let me go back one more month).',happy
id42505,' close to the convention center.shuttle service was very helpful getting around. staff were friendly and helpful.',happy
id42506,' stayed at this hotel for - nights may --th. we had - rooms altogether. the rooms are perfect for families. our rooms were clean and in good condition. we had both single rooms and the - bedroom suites. while there is some remodeling being done to the property this did not interfere with our stay in the main hotel building in any way. the hotel was sold out both nights which can attest to its great value. the breakfast was good as well. every staff person we dealt with was personable and eager to ensure our stay was enjoyable. would definitely stay here again.',happy
id42507,' my husband and i have stayed at the hotel beacon on two separate occasions. both times we were very pleased with the accomodations and the location of the room. we found the hotel staff to be very helpful with any question that we put to them. jim tracy at the front desk was very helpful. the housekeeping staff was courteous and very thorough. we love the location near the park and also only being a couple of blocks from the public transportation. we have recommended the hotel to our friends and we will continue to do so. thank you for a great stay and we look forward to being with you again. sincerely mr. and mrs. a f gelinas',happy
id42508,' the hotel was great the location was wonderful! quincy market was - minutes away walking. the rooms were clean but small. even though it was small it was very comfortable. it was a cute and clean hotel. i defenitly recomend it. i paid --.-- a night cant beat it.',happy
id42509,' i have stayed here on several occaisions and loved it. the location is perfect for exploring and seeing the sights. the rooms are clean...the views are fantastic and to be honest i havent got a bad word to say about it. i will definately be goin back as being in the middle of times square is not exactly a bad place to be when your in the city that never sleeps.',happy
id42510,' review is a little late but... my husband & i first stayed at the amalfi in ---- totally based on reviews i read on this website. we were totally wowed!! loved the location the room the aveda bath products but most of all loved the evening reception & breakfast on our floor. i returned to chicago with - girlfriends in ---- and booked us in a suite at the amalfi. it was great - room was very spacious and my girlfriends were quite pleased! will stay next time im in chicago too!! p.s. they honor a government rate!!!!',happy
id42511,' we were looking for the most romantic getaway in manhattan and we found it. there is no commercial sign out front --it is that perfect. we felt at once comfortable and luxurious. we slept under down covers with a window cracked open for spring air. the service began before we arrived. we asked and ruth let us know by e-mail where to find the best fish & vegetable markets in the neighborhood. we cooked swordfish and pasta in the well-equipped galley kitchen and ate on a nook-like table for two. the glass-wall shwoer is also for two as is the hot tub -- we were in the spa suite. ruth and elyn live downstairs and are awlays available except late at night. agnes slips in magically to restore order but never disturbs. only the most remarkable sourpusses would not think a weekend here is like a honeymoon. howard & annie',happy
id42512,' despite booking back in february for - nights for a party of - arrived to find the first night overbooked. hotel offer to accommodate us at the very luxurious grand del mar looked good on paper but we were jetlagged looking forward to going downtown for the baseball game and unimpressed with having to travel -- miles three times over the evening. even less impressed when we discovered we had been allocated the last queen room which even with a rollaway left one child with nowhere to sleep which the hyatt knew full well before sending us up there. luckily we got a cancellation. ok so the hyatt compensated us but it was all so impersonal and inconvenient especially travelling with kids. pool closed one afternoon when someone got sick and overall just a hotel with a complete lack of any ambience or personality.',not_happy
id42513,' after the volcano erupted last week i had to throw together a last-minute vacation to replace five nights in france. i won this hotel on priceline.com in order to go see a few shows and take in some sights with my girlfriend. the hotel is clean safe and not too far to walk many places downtown new york. we found the room was comfortable and adequately equipped although i found it somewhat unusual that there was no coffee maker in the room. also the bed frame didnt seem that sturdy. north of the hotel about four blocks on un plaza is a small joint called choux factory where we found a quick bite for breakfast which i recommend to fuel up before a long day of walking. $-- bought two breakfast rolls and drinks.',happy
id42514,' i enjoyed my stay. rooms are gorgeous - star for - star fee. looking forward to booking again soon for girls nite out. thanx a million for the great hospitality.',happy
id42515,' i have stayed here on a few occasions when visiting nyc. the hotel is located in a decent spot...short walk to times square and restaurant row. for nyc the price is usually quite reasonable. the hotel itself is decent. nothing outstanding nothing terrible...mid-range. i would say a -* by american standards. the staff is sufficient for a hotel of this standard. by that i mean not incredibly friendly but they serve the purpose. ive never had an issue. as far as rooms they are a decent size. some are louder than others based on the location. so you may want to request a quiet room if you prefer. for - of my - visits my room was clean. one visit there was hair in the bathroom and even on the sheets. i am certainly not one of those people that takes photos of the cracks on the hotel walls and the toilets...however hair is unacceptable to me. i called down to the desk and someone was up in my room in ~-- minutes and cleaned the bathroom and changed the sheets. that is acceptable to me. there is also a small pool which serves the purpose and a pathetic gym ! haha (it should just be removed) find your workout elsewhere. you could walk a few blocks to get anywhere or jump on the train. there are numerous things right nearby also. the restaurant downstairs has a good variety of reasonably- priced items. there is also a grocery store and liquor store next door in addition to numerous restaurants bars etc. overall i have enjoyed staying here and will likely stay again. (mainly for the price & parking) if you are looking for fancy dont bother. if you are looking for average fairly priced and a decent location...this may be perfect. if you dont plan to spend much time @ the hotel it is sufficient for sleeping and having a cheap breakfast.',not_happy
id42516,' we arrived here after a very long flight from nz and were very pleased to find ourselves with a spacious and comfortable room. it was so quiet that we both slept through to almost midday the next day which is most unusual for us. it was very clean and the bathroom was also spacious. the service from the front desk was very helpful. there was a short and pleasant walk to the underground station. there was also a small supermarket about - minutes walk away in the watergate building but not many eating places close by. i liked having a clock radio with an i phone charger in the bedroom.',happy
id42517,' nice hotel in the mission valley area. right across the highway from a large shopping area with almost every store and restaurant you could want. suggest staying in a room on the opposite side of the freeway for a more quiet stay. rooms seemed fine and no noise between rooms. the front desk people were first rate and very helpful. the only disappointing this is that they charged $-- a day for internet service unless you wanted to sit in their lobby. i guess i am used to free internet at most hotels i stay at and this was annoying so i didnt use my laptop.',happy
id42518,' if you want a full-on luxey experience of new york and can afford the price tag to go with it the st regis is the hotel for you. it is well deserving of its hot pink rating on the neilsonparc lust list. the lobby is a masterpiece and the rooms and bathrooms are classy. the wine bar though very small is beautiful. no pool and no rooftop bar or view but apart from that we thoroughly enjoyed our stay.',happy
id42519,' i recently experienced a wonderful stay at the madison in dc. i was in town for business and as always the madison is ambiance and excellent service remains unmatched. the recent complete renovation is exceptional and creates a relaxing-soothing atmosphere within the hustle and bustle of the busy dc environment. its location is central to the terrific amenities in the downtown area and provides a great launching pad for both sightseeing and conducting important business activities. it is my hotel of choice for all dc area trips!',happy
id42520,' this is slightly better than a rent by the hour joint. rooms are in need of repair shower grout is black with mold locks from parking lot to building malfunction most o the time and are propped open. youre better off paying the same amount and staying in a better place downtown',not_happy
id42521,' we stayed here because we received a discount through a friend who works for the fairmont. besides the front desk staff our overall stay was really good. it only took three rooms to get ours right but the rooms were nice and the tonga bar was really cool.',happy
id42522,' our very small room with a {comfortable} queen sized bed a one sink bathroom a little shower {no tub} a broken chair a cheezy old desk with bubbled finish an air conditioner that never stopped gurgling- this is not a room shown on the brexton website. is internet access that costs $-- an amenity? parking is free if you grab one of several street spaces in front of the hotel otherwise.... there is one reading lamp on the right side of the bed. this hotel could probably boast the world is slowest and smallest elevator in the world. which is how we discovered a very attractive spiral staircase nearby. everyone at the front desk was pleasant. our tiny room was very clean. otherwise our stay was really disappointing.',not_happy
id42523,' a great place to take a young family as there is lots to do to keep them occupied - although they could have stayed in the river ranch all day everyday of our holiday! great mini golf course that surrounds the lazy river. the staff is very friendly- especially the waitresses in the hole in the wall. the food was very good as well - we would recommend the hole in the wall for their wings and aunt chiladas for mexican. the beds are very comfy although a - queen bed suite is a little small for a family of - i would go with a casita on our next trip.',happy
id42524,' i was surprised by the funky fun decor in this chicago hotel. the price is excellent for a downtown chicago hotel. the location really could not be better - right in the midst of the restaurant area a couple blocks from the miracle mile right in the heart of the north bridge shops - really perfect. the rooms are small but more than adequate. the funky decor is creative. the beds are extremely comfortable and i have a bad back so it was good. the nightlight (big red lips) on the bathroom mirror does not go off so it was annoying at night and i had to close the door but it was cool during the day. the fronnt desk staff was very accommodating. i would defintiely stay there again. my husband calls me a hotel snob so i guess that means it really checked out good!',happy
id42525,' fantastic hotel with excellent staff stayed for - nights at end of feb ---- customer service was first class throughout the entire stay. on -nd day my girlfriend went down with flu and they bent over backwards to look after us cant sing their praises highly enough. location is excellent location and decent walking distance to empire state macy is times square. room was immculate food was delightful overall fantastic hotel.',happy
id42526,' our family of four (myself husband and - boys -- & --) just returned yesterday from our annual sandiego trip. we used to live there so we are familiar with the area hotels and are very particular to where we stay. this year we decided to splurge on a bay view room in the new buildings at the dana for - nights. we were all looking forward to relaxing and enjoying our ground floor suite the boys would play in the grassy area while my husband and i would sit on the patio reading watching the boats go by admiring the beautiful sunset with a glass of wine etc.....well turns out we couldnt relax with all the thumping running jumping doors slamming cabinets closing showers running babies crying toddlers screaming parents yelling..... i think you get my point. the dana spent how much on these two new beautiful buildings? but failed to make them the least bit sound proof ! what a big dissapointment. i had ended up using tylenol pm and earplugs just to get some sleep. (even my -- year old had to wear earplugs so he could sleep) the hotel was booked solid so there was no switching rooms plus who knows we may have been worse off moving. upon check-out when asked how everything was my husband told the gal and she just kind of gave him a blank stare. all of the others who have given this hotel excellent reveiws must be hard of hearing or just dont value peace and quiet. i would not recommend staying here at peak travel season or if youre wanting a quiet romantic vacation. i dont think staying on the third floor would be much help considering it wasnt just the people above us we could also hear the people in both of the rooms on either side. i think the dana wanted to make quick $ and be competitve with the more exclusive san diego resortsand hastily and cheaply built these two buildings on their property. as i stated in the title beautiful but..... would we stay there again????',not_happy
id42527,' we kicked off our - week holiday with a few days in san francisco. the hotel staff were friendly and fast. after a long flight a painless check in is always a good time. the rooms are small but perfect with a good shower and tv- fridge facilities. the only downside was the rooms get very hot (it was not summer either.) it is worth the price as it is a great location to discover the city from',happy
id42528,' the bed was extremely comfortable. i was in the tower it was added in the -- is i think and it was great. no noise. wish i could have been in the older building where you could have watched the -th street activity. best location in austin. will definitely stay there again. service was great. called down for towels and they were at the door in less than - minutes. good service.',happy
id42529,' diane cheek was amazing she made me feel at home and wanted. a pleasure to stay here we will be back with the strategicon conventions. immediate service and friendly. that is what i expect at a hotel like this. no worries!',happy
id42530,' lovely hotel in a great location. executive lounge has great views out over the city and to the bay. short walk down the steep hill to other attractions including fisherman is wharf. you can take the cable car back up to the hotel. book early to get a good rate as this hotel is very expensive. there are many conventions in san francisco so booking hotel rooms early is a must.',happy
id42531,' the hotel itself is fine to stay at: -comfortable room -clean room -nice pub -friendly staff i have stayed at other crowne plazas and they seem more upkept. main problems - high-speed internet is more like dial up -outside the room is too warm if i was just staying here for a personal visit it would be fine. it is in a fine location in downtown philly. however i was here for business and needed things like an internet connection which they advertise as high speed. well it is anything but that. half my team has lan connections that arent working and everyone else has dial up speed through the cable. there is no wireless. i have come to expect that as standard these days as well as a fast connection. dont stay here for business unless you dont care about being connected inside the hotel. there is a westin next door that is much nicer and im sure many other better hotel chains. the room itself is clean and well kept. it is large the bathroom is clean and the bed is comfortable. staff is really friendly and the pub is nice downstairs.',not_happy
id42532,' the location (although initially hard to find) is ideal with easy access to downtown is gas lamp district and the city is various beaches. the setting is everything you could want in a resort...private quiet bungalows with excellent room accommodations great dining (try the onsite baleen restaurant!!!) and helpful staff. there is something for everyone at paradise. the only problem we encountered was that the trip had to end. i would go back in a heartbeat.',happy
id42533,' the staff at the hotel was great especially the concierge located on the top floor (i cant think of his name right now!) the location is a block away from powell street and the cable car lines. there are quite a few restaurants open pretty late just down the street on post. i felt pretty safe walking around at night in this neighborhood',happy
id42534,' going to ny you want to have a great time... you want to get into the nyc element and live like a star...well at least try to be like one for the time youre on vacation. right? so dont bother going to this hotel. my friend and i went and the place just smelled like mildew. you walk into your room and feel like you walked into what holden caulfield described at his hotel stay. we couldnt...nono...we refused to take showers because the water smelled like it was coming directly from the sewers. dont be fooled by the gorgeous entry-lobby. honestly im not that critical of a person... i can take the bad. but this willllllllllll ruin the full ny experience you want-expect. when is the next time youll be in ny? just spend some extra money and make the best memories you can.',not_happy
id42535,' im staying at the historic mayfair when typing this review. i started this trip in ny and flew to la where me and my boyfriend made a roadtrip. we stayed here for one night at the beginning of our road trip and arrived yesterday again for - nights...unfortunately.. i would not recommend this hotel to anyone. the hotel is located in a very bad neighbourhood. this morning a gang shooting took place next to the hotel for example! we met some lapd-men in las vegas who advised us not to walk around near the hotel after sunset and even the people from the front desk in the hotel told us to take a taxi if you wanna grab a bite to eat. they were right. we have travelled throughout the world and never felt unsafe until now. rooms are ok sizewise but not very clean (dirty sheets cockroaches in friends bathtub shabby floor). the staff is friendly however. there are much better options for a good price near the hollywood blvd or in santa monica.',not_happy
id42536,' my daughter and i stayed here for four nights before leaving for a cruise. from the moment we arrived we were made to feel welcome. the front desk greeted us warmly and explained the layout of the hotel to us. they were great. i had to ship a package home via fedex and they took care of it for me even though fedex didnt pick it up until after we had checked out. our suite was wonderful. my daughter is still talking about how much she loved the bed (we each had our own queen bed) and that she wants to have tons of pillows on her bed at home now. i love the fact that there was a separate living room. i was able to work on my ipad and watch tv without bothering my daughter. we hung out in the fireside lounge a couple of times. the food was tasty and the drinks good too. the hotel is located within walking distance of the waterfront. it is an easy walk there - all downhill but a bit of a haul to come back up the hill. we did that walk a couple of times but also opted to take advantage of their free shuttle service. we enjoyed every moment at the sorrento and would stay there again in a heartbeat.',happy
id42537,' my wife and i booked a long weekend in new york. we decided on this hotel on the strengths of positive reviews we had seen. all i can say is i think we found a different hotel to these people. the hotel was easily found off the subway but they had screwed up our reservation. there were - of us in our party and the only type of room they had available was a twin with - small single beds. the girl on the reception is answer to this was well you look thin anyway! what a total disgrace! what was worse was we had been in contact with them earlier in the month to confirm our reservation for three people. apart from that the girl on the desk who frankly took more interest in her chewing gum than us the hotel we found to be run down dirty and unhabitable! the pictures on their website are so misleading! so at --.-- in nyc we had to find alternative accommodation (best western ambassador times square) finally in order to get our money back from our travel agent. we had to ring three times from our new hotel the next day to try and find the person we needed to speak to at the hotel. finally we had to go back the hotel for them to issue a form saying they didnt have the type of room available for us. the girl who gave us the form was obviously not interested in our problem and took more interest in payng for a take away chinese than helping us! a total disgrace of a hotel avoid at all costs!',not_happy
id42538,' my girlfriend and i just spent a weekend in san diego... our first... and i have to say i was quite disappointed and here is why: -. since i booked this on expedia i was unable to use my platinum rewards membership. if i had known that i would have chosen another hotel! -. the room furniture and bathroom seems to have remained the same since the late ---- is! the hairdryer took about - minutes to warm up . -. the shower pull up thingy was hard to operate spraying water everywhere. -. the tv kept resetting to the loudest volume after accessing any of the menu items. -. this time of year must have been holiday party weekend since the facility had about ---- people on saturday night up partying loud and rambunctious until --:--am. friday night was not as crowded but the partying and ensuing noise lasted until much later than midnight. -. some yahoo on our floor at -:--am running around the fourth floor yelling housekeeping as if it was a funny thing. -. an elderly lady serving as concierge was no help when it came to suggesting cool loungy type restuarants . it wasnt until terry came on shift that we really got help. on the positive side sea world was less than - minutes away. terry the concierge was a great help. tickets at the front desk for sea world was --% off the list price (saving almost $--.--!). the expedia pricing for flight-car-hotel was only about $--- per person! i would give this hyatt a - out of -- for all the other hyatts i have stayed at. i would give this a - out of -- for all non-hyatt hotels in this class.',not_happy
id42539,' we drove into the city (two kids grandma and my husband and i) and parked next door at the recommended parking garage. it was really next door which was nice. good voucher to reduce cost by -.-- which helped ($--.-- per day) we were promptly checked in and helped. had two rooms got them side by side and asked for a low floor- based on previous complaints about elevators (thank you everyone). breakfast great rooms were clean and trendy. elevators slow appreciated the willingness to store lugguage while we got an extra day of sightseeing in. location less than a block from subway and bus terminal. would stay again.',happy
id42540,' the w hotel times square is in the heart of times square in manhattan. it is very convenient to many broadway theaters and great restaurants. the hotel is very urban chic with good friendly service. the rooms are somewhat small but are cozy and nicely kept. the elevators are fast which is important for such a high rise. the rates are very reasonable for this quality of a hotel in manhattan.',happy
id42541,' the view from my room looks out over the bay and i see all the key sights. very comfy beds with great linens and pillows also very clean. it is fantastic if you have to work a bit because the desk looks out over the amazing view. hotel staff is very helpful and nice. only problem is the key card to the room is super sensitive and i have to try it several times to get it to open. great location for china town... and i do love chinese food! i totally recommend staying here.',happy
id42542,' we stayed at the sofitel for four nights including christmas. i have mixed feelings about my stay. sofitel-ny is an attractive well-maintained hotel and is certainly an above-average lodging when compared to other properties in midtown. the staff is very courteous and professional. the rooms are clean and housekeeping does a very good job. the fitness center is great: no extra fee good equipment and clean at all times of day. i was not overwhelmed by the rest of the hotel. the business center is actually a tiny alcove off of the hotel lobby with only one computer which malfunctioned on the one day i tried to use it. the rooms are spacious by ny standards but are comparable in size décor and ambience to a --star marriott or hyatt. the bathrooms are large and well-appointed with both a shower stall and a bathtub but it seems a lot of effort went into the part of the room where the least time is spent. also the bathroom doors do not have locks -- even in rooms with two beds -- which can be annoying if you are traveling with someone other than a significant other. the rooms are slight on amenities; there is no vcr or dvd player in the room (although a dvd player was provided upon request at no extra charge) and the tv-internet runs about us $--.-- for a -- hour session. the adjoining rooms we requested and received were not adjoining. at the sofitel-ny the adjoining room configuration is actually two adjacent rooms -- across the hallway from each other -- and there is a larger door that separates the remainder of the hallway from the part of the hallway between the adjoining rooms. this is an unusual arrangement particularly since there is no sound-noise insulation or deadbolt on the hallway door. i was very irritated by this because i was assured more than once that the rooms would be adjoining. apparently in sofitel-speak adjoining and adjacent are synonymous. if id known this prior to arrival i would have booked elsewhere. i might stay at the sofitel again but would never pay more than i did this time (approximately us $--- per night by booking on sofitel website)',happy
id42543,' my husband & i stayed in a deluxe room at the trump for - nights - days. the service was absolutely outstanding. from the friendliness of the doormen to the attentiveness of the elevator operator not one detail was overlooked. we had booked an early flight and arrived at the hotel shortly after --- on the morning of check-in. we quite expected to leave our luggage and come back after lunch to see whether our room was ready however the staff at the desk informed us that our room was available and that we could check in immediately. the room itself was spacious and modern with - large closets and a mini kitchen. the decor was restful the lines and colors clean and not overly fussy as we have seen in other - star hotels. we were on the --th floor with wonderful views of the city. we didnt have any trouble sleeping nor did we ever hear noise from any other part of the hotel. we did take advantage of room service from jean georges and it was prompt and courteous. the food was exquisite. the concierge was wonderfully helpful and honest with his recommendations. all in all while the hotel as a whole is what you would expect from a - star property what really made the trump stand out for us was the hospitality of every member of the staff. we would definitely stay there again.',happy
id42544,' this hotel is incapable of a) providing food or drink after -- pm on a consistent basis ( the view ? forget it--they make up their own rules and are snotty). b) complaints about lack of food or drink after -- pm (ummmm--think about a post-broadway nosh? forget it! night manager is clueless on multiple nights of complaints). c) room service? (to compensate for lack of late-night read post -- pm food-drink) overpriced substituted wrong (more expensive) items for those ordered. d) cleanliness: dirty glasses not removed or replaced (is this hard? take away a dirty glass and replace with a new one?) toiletries not replaced. e) elevator system designed by engineer from hell. pros: good location. so are -- other times square hotels. room size: great. bed: very good. breakfast buffet: very cheerful servers but hot foods are cold. cold foods at least are good (salmon fruits). bottom line: overall: never again. do not stay at this hotel if you can avoid it.',not_happy
id42545,' it is all true! as fine a new york hotel as youll find in such a prime location. we stayed for one week just before christmas which did unfortunately coincide with the transit strike however with a location such as this it didnt really matter... everything was just yards away. our room was located on the --th floor and despite being on the doorstep of times sq we never heard a thing. the staff were excellent and the concierge was extremely helpful and the view from foley is at breakfast has to be seen to be believed. all in all this hotel added to our christmas vacation and without doubt i wouldnt hesitate in staying at the renaissance on my next visit to new york.',happy
id42546,' we stayed at the affinia for - nights at the beginning of aug ----. we were meeting - groups of family members from different towns and requested to have rooms next to each other which they were able to accommodate. we checked in went to dinner and when we came back we realized the air conditioner was not working. we called the front desk (around --:--pm) and someone came up right away and moved us one room down which was a complete upgrade from the room we had before no questions asked and we didnt have to switch back for the rest of the trip! the hotel is located in central chicago right off the magnificent mile. in walking distance to every sight seeing spot you can think of (some walks longer than others). it is also immediately next door to traditional chicago deep dish pizza --- go early no reservations on weekends. for the things not in walking distance (wrigley field various restaurants) the train was about - blocks walking distance. the staff was nice and even gave us recommendations to local bars (that were not expensive) the skytop bar is cool but way over priced. also the main elevator that goes to the higher floors is very slow. housekeeping was great. before you go you can go online and request the type of pillow you want (down ipod speaker buckwheat memory foam firm) they also allow you to borrow (complimentary) and ipod walking tour of chicago we used the fitness center a couple days very small but adequate...a couple elipticals (with tv attached) bikes weight machines water cooler... about the size of one hotel room. there is duane reed around the corner for snacks and beverages as well. all in all great deal (we booked through a different hotel website not directly through the hotel and got a great deal.',happy
id42547,' close to shopping & attractions this hotel was an ideal place to stay.',happy
id42548,' pros: - great location. mins away from a lot of great shopping. - comfortable beds quite at night. - very friendly and knowledgeable staff!! - modern look and feel. ipod dock in the room large flat screen tv. - i had to go back to my room because i forgot my sunglasses while the cleaning lady was cleaning the room. she asked me to swipe my room key to make sure i was staying there. felt good knowing they dont let any random stranger walk into rooms. cons: - slow elevators. - rooms were slightly small.',happy
id42549,' hard rock san diego is a wonderful place to stay. the staff very kindly anticipate your needs (when i checked in i had a cake with me. they asked if they could store it for me and if there was a particular temperature that id prefer). housekeeping went above and beyond when i had requests. the concierge was the best ive ever come across. there are great options within the hotel a night club casual dining and fine dining. even the ppv movies were exceptional. the hard rock is located in a great part of town amid hundreds of great restaurants and fun shopping. ill be staying there again for a convention next summer (comiccon). it is a great place to hang out not just for coming and going. the rate per night was very low and reasonable given the high quality of the hotel. i stayed through christmas and was surprised to get such a good rate. the only negative was the $---day in-charge fees which kind of add up. however with the fee comes free wi-fi and phone calls. the charge wont hold me back from returning. i cant wait to go back.',happy
id42550,' i stayed here on business because it was centrally located to the downtown and underground. it was also a pretty good value in comparison to the other major hotels in the area. my room was very nice and the bathroom was pretty spacious. even though the hotel is located on downtown my room was quiet. the staff were friendly and responsive (esp. the concierge). restaurant service was very good and food excellent. they have an outside seating area that faces the park and is very comfortable. there is a starbucks very conveniently located on the first floor which opens early. also if you are like me and do not know the area well- ask the concierge about transport options to the surrounding areas. it saved me quite a bit of time and effort when i found out there was a transport service that could take me directly to the baltimore airport. you can also take the train (amtrack) but this involves changing vehicles and catching buses ect. a bit too complicated for me. my one minor complaint is that my room had a view of the back of the facade. it was no big deal but if you are into views ask for a room with a view (above the -nd floor at least). my more major complaint (but not a deal breaker for me) was that there was no free wifi service. there is internet service for a fee. in my humble experience most hotels are now offering this service as a courtesy.',happy
id42551,' the room was good and clean with all amenities like microwave refrigerator and small coffee maker. the only thing was that we did find a roach in the bedroom that night. otherwise stay was good.',not_happy
id42552,' my husband and i spent the weekend in denver and had a great stay at the city center marriott. the hotel is very conveniently located as we were able to walk to coors field for a ball game and with a short walk after taking the --th street mall free bus it was easy access to elitch gardens. we got a great rate with free parking and free breakfast. the breakfast buffett was fairly extensive with great food for a breakfast included option and it was nice to not pay the valet parking costs as with all downtown denver hotels there are pretty expensive. we had a very enjoyable stay and i would not hesitate to stay here again or recommend it to friends.',happy
id42553,' we stayed here for - nights. everything was great...especially the price! i got the room for $---!!!! on the internet with aaa discount! this was a great rate for nyc! it is very convienent to anyplace you want to see! it was clean..check in and check out was very quick! we got to the hotel around noon and immediately was given our room. had a few drinks in the lounge it was nice...only thing missing would be a free breakfast! and the rooftop pool closed at -pm. would be nice to stay open at least till - especially for kids.',happy
id42554,' this hotel was a must stay if you were going to graceland excellent location to graceland and near by elvis shops mueseums and some quality restaurants. the lobby wasnt a huge area so it would be quite cramped if there was a bus load of people arriving or going. our room was located on the forth floor over looking one side of the hotel. it was clean and some what comfortable. it had a decent sized bedroom and clean bathroom and a small living area with a fold out bed for the kids. it also had a fridge and a microwave with iron and iron board. it had two tvs with an elvis channel which was cool. the only faults i found with it that the sofa bed support was collapsing and the pillows on the bed were useless they needed replacing. also there was rotting wood around the airconditioner. i did fill out the guest card and emphasized that the hotel needed a little update. the breakfast room was quite large and the breakfast was of great quality. they also had a free shuttle bus from the airport and matthew who picked us up was friendly and full of information. they also can take you to beale street for a small fee and we had dinner at the hard rock cafe. we also booked at marlowes restaurant and they pick you up in their pink cadillacs. in marlowes gift store there is lovely sandy and she knew elvis so she was quite fascinating to talk too about elvis. look i would stay there again because of its location was excellent from graceland and other things to see regarding elvis but its not as bad as some people claim it is. if it is true that elvis enterprises own it they should give it a little update for the ------ people visit graceland each year.',happy
id42555,' very tiny itsy small room. bathroom as well. eventually left the hotel after one night.',not_happy
id42556,' fantastic location: close to the airport and north side businesses; as well as restaurants and shopping; and golf courses. lobby is well appointed; and so are rooms. clean and comfortable. all rooms are suites. they serve a full hot breakfast and a hour. conference and meeting room available for business. high speed internet is good. it was too cold to use the swimming pool and hot tub. i would recommend this hotel for either business or leisure travel with a family. amenities offered and convenience make this an excellent price-value compared to other brand names in the area.',happy
id42557,' great service everywhere! valet was friendly and helpful receptionist was very friendly too! everybody seems so working there. i would stay here again.',happy
id42558,' the breakfast was very lack-luster but about on par with hotel food. the staff was incredibly down to earth friendly and helpful which is always important to me. i stayed in a king suite and while it wasnt luxurious or glamorous it was more than enough for my needs: very comfortable very functional and very affordable overall. the location in denver is very conveniently located in downtown and ill use this hotel for my business travels.',happy
id42559,' great place very well trained and helpful staff - restaurant outstanding for food and service! an experience to remember; my husband could not have chosen a better place to celebrate our --th anniversary.',happy
id42560,' holiday inn was in a fantastic location- close to everything in fisherman is wharf. it was clean and the rooms were of a good size! the room we got however was really noisy as it was on the side the rubbish bins get collected most mornings around ---am.',happy
id42561,' we stay at the magnolia hotel every time we go to houston because it reminds us of a new york boutique hotel with all the amenities and service combined with the swanky atmosphere with great ambiance. highly recommend this hotel.',happy
id42562,' i booked a special weekendtreating my sister and niece to fun in chicago. i got premo tickets to the lion king dinner at the grand luxand i thought one of the best hotels in chicago. i was dissapointed in the unfriendly check -in.once up to the suite i found it dusty and dirty..i thought it happens..o.k. but once we were all dressed up to go to the playwe waited out front for help getting a cab..nobody helpedthey were all talking in a circle too busy to notice - ladies needing a cab.we hailed our own. nobody greeted us comming or going from the hotel.something i am really used to when staying at the sheraton four points on rush street. to sum it up..the omni is a - star hotel that acts like a - star. the sheraton four points is a - or - star that acts like a - star.',not_happy
id42563,' this is a great hotel if you like nice but not stuffy. less formal than some - stars but still very elegant. i called ahead of time to let them know it was my husband is --th birthday and his first visit to dc; they upgraded our room and gave us one with a gorgeous view of the capitol. very kind staff and the breakfast buffet was great!',happy
id42564,' my husband and i made a quick trip to san antonio to visit family over labor day weekend. i chose this hotel because of high reviews from trip advisor. this hotel exceeded my expectations. the staff was friendly the location was ideal hotel was clean and the breakfast was superb! i would recommend this hotel to anyone going to san antonio.',happy
id42565,' the hotel triton is an awesome hotel! this coming from a slightly jaded new yorker. the staff was very friendly and helpful and really just kind of cool. (i got a kick out of the nicknames on their staff id is) the hotel iteslf is fun and modern and it is in a great neighborhood. our room had a jack kerouac vibe that the literary snob in me loved. they had a great hour with sangria and wine. it was a really good experience and i would definitely stay there again!',happy
id42566,' stayed here a few nights with husband and son. the service is outstanding. loved norman at the valet and james at the concierge desk. everyone at that hotel is extremely helpful and kind. the rooms are nice - very traditional but tired looking. the rooms definitely need new carpeting and furniture - especially the chairs. however despite all that the rooms are very clean. housekeeping really does an excellent job cleaning the rooms. i would highly recommend the taj boston.',happy
id42567,' reading other reviews i wonder if i was in the same hotel. i found this hotel to be nice with an extremely nice front desk staff. yes my room was slightly dated but it was nice enough. bed was extremely comfy good a-c nice large flat screen tv is. the upgrade suite made it even nicer. location to the airport cant be beat especially if you have an early flight like i did. the hotel is under renovation and being converted to a doubletree. so a bit of construction going on. but i enjoyed my stay. and there are plenty of restaurants in the area as well as one attached to the hotel. i will definitely be back if the rate is competitive and i have another early flight out of hobby.',happy
id42568,' hi all....... i recently stayed at this hotel mid august ----. it was just an overnight stay but was most impressed by the standard & style of this establishment. very courteous & knowledgeable staff. it was busy. there seemed to be a lot of people wearing name tags so i guess there was some sort of convention happening. this didnt reduce the level of service. room was quiet & very well appointed. the cocktail bar on top floor the peaks lounge i think it is called was great. fabulous views of downtown & out to the mountains. only a small annoyance was no free wifi in your room??? why is it that a hotel with less ***s doesnt charge but a hotels with --- stars do charge. ????',happy
id42569,' my wife and me stayed for the weekend at this property. the room was great grounds are exquisite staff fabulous ans spa great. we also played golf great golf course. this is a first class hotel on all accounts. we will be back.',happy
id42570,' had a great experience at the hotel until departure. needed a cab to jfk and the doorman offered their roosevelt town car indicating it would be the same fixed price as a cab. once at the airport the town car driver charged $--.-- more than a cab would have cost. the additional money was im sure in part to tip the doorman. ruined an otherwise great visit.',not_happy
id42571,' we stayed here in jan --. it is a great hotel right in the heart of san francisco. you can just walk outside and hope on a cable car to pretty much anywhere you fancy. rooms are very well decorated and really clean. bar downstairs is nice and bartender super nice always said hello and had a smile for us when we came down to the bar. free internet on computer in the lobby is a fantastic idea. as too was the free tea and coffee available in the lobby. we really enjoyed our stay in both san fran and the chancellor we will be back.',happy
id42572,' loved the decor and funky vibe of this place. it was also centrally located to lots of attractions and easily walked to the el train. the rooms are teeny but is to be expected as this hotel is a renovated heritage hotel. the bar downstairs was a bit grungier than the photos show on their site. also not to be missed is their nightly hour. lots of wine is poured every night. lots of lounge seating on which to enjoy the people watching and the wine.',happy
id42573,' we stayed for five nights and had an enjoyable stay. upon arrival the front desk greeted us and promptly checked us in even though we were early for their check-in times. we were also upgraded to a junior suite since it seemed they didnt have a normal king room clean at that time. we were also given suggestion for lunch and directions to places we were heading to that afternoon. the junior suite room was very spacious and clean. from the reviews it sounds like the hotel has been updated but i am not sure when. the room as a little noisy we were on the -th floor at the corner of sutter and powell. we could hear the troll going by. it didnt bother us since we got back into the room after the troll stopped service for most days and wanted to be up early. the service started at - am. the location is perfect. it is block away from union square that has tons of shopping. right across the street is a ---- and walgreen is for any items you might have forgotten to pack or for a grab and go snack. about -- dollars (including tip) to get down to the wharf from the hotel via taxi. make sure you know all the cross streets the hotel is on because taxi drivers in this city seem lost. we found we had to give directions to taxi drivers. as for parking i am not sure why anybody would pay the $-- (plus tax and any tips)a day that the hotel is charging for parking! there is a private garage next door on sutter that is charging $-- and that includes tax and unlimited in and out privileges for -- hours. plus there is a public garage at the corner of sutter and stockton that is a max of $-- a day (or $- an hour between - am and - pm and $- between - pm and - am) and if you take your car out you arent charged for those hours. the car rental locations are about two blocks away. we ate at the hotel restaurant once. the food was tasty and the service was quick. room service menu was on average $- more expensive than walking down to the restaurant.',happy
id42574,' very clean; great staff; great location. thanks to everyone for the reviews...most helpful for me. remember to ask for a room away from the air conditioner noise.',happy
id42575,' this hotel is very modern and the rooms are reasonably compact. they were actually a little more spacious than id expected (id recently stayed at the yotel gatwick - thats small!). the room was very clean and the space was used in a very efficient way. the bed was really comfortable - id seen other reviews saying it wasnt that great but i rather like a firm bed. it was great to be able to convert it gradually from a sofa to a bed. the bed linen was very soft and the pillows super comfortable. the bathroom was wonderful - really great shower with plenty of hot water decent-sized towels and a good sink-vanity area. the tv was great (hd with hbo etc - i was there during a huge storm and needed this!). i had a standard room on the --th floor and had an amazing view of the city and new wtc. the hotel as a whole felt very safe. the location was fine though perhaps not quite as close to times square as the description makes you think. the staff were able to store my enormous bag when i checked out and got me a cab when i left. there were two negative things about my stay: -. the internet connection which they describe as isuper strong. strong it may be (in that i never got cut off from the router) but unbelievably slow. to the extent that i couldnt even send imessages. skyping or going on facetime was out as was browsing the internet. seriously how can a hotel as great as this mess up something as basic as fast internet? -. the staff in the breakfast area. on the first morning i asked the staff what flavour the muffins were (none were labelled). they didnt have a clue. the next morning after waiting by the elevators for -- minutes for one to show up and eventually walking down -- flights of stairs i asked a member of staff if i could charge a hot breakfast to my room. she said i couldnt and id have to pay. explaining that my purse was in my room that i was a guest and i didnt want to spend another -- minutes commuting to my room i asked if we could find a way around this. she did not want to play ball and was really rude about it. overall it was a good and comfortable stay. just dont forget your purse if you want to have a decent breakfast and be prepared to go elsewhere to get online.',happy
id42576,' very modern hotel with some subtle conveniences. great phone good and large screen. excellent comfortable shower. wc is in a separate compartment opaque glass door has a big gap at the bottom. superb bed. walking distance to many restaurants museums attractions interesting sights. valet parking is woefully expensive at $-- per day and probably more expensive than the rental! rooms on the ground floor have views on the corridor around the hotel so you share your windows with the passers-by. other fairmonts (beijing for modern banff for classical) are nicer.',happy
id42577,' this hotel is in a great location & is great if you want to stay in manhattan on a budget. i stayed at the hotel for a couple of nights before i took my first ever cruise & i loved it. the rooms resemble a ships cabin (although the cabin i had on my cruise was much bigger lol). the room i stayed in was the size of a queen size bed literally. but it had everything i needed. air conditioning flat screen tv radio even a bathrobe & slippers which came in handy because the bathrooms were shared. the bathrooms are kept very clean & the showers & toilets are in individual locked stalls. the restaurant & bar on site are excellent. the staff is very friendly and helpful. they even have one of those old elevators with a pill box capped operator manning it. as a solo traveller i would definitely stay here again.',happy
id42578,' we were planing a trip to memphis and needed a pet friendly hotel. i searched and found several but the reviews for staybridge were so impressive and the amenities were were exactly what we wanted so i booked with staybridge. i called to reserve and got a better price for booking ahead. the location was great very close to the family event we were attending. the suite was spacious and beautifully appointed including a fully equipped kitchen sitting area with a large tv a separate bedroom with another large tv a dressing room with a large sink area complete with a selection of ginseng and mint toiletries and a large closet with an iron and ironing board and a separate bathtub and commode. the bed linens and towels were luxury grade. everything was very clean. staybridge hosts an evening event with beer wine and a different selection of food. the evening we attended it was a nacho bar with all the fixings so plentiful we didnt even go out for dinner. there is also a wonderful breakfast buffet with eggs sausage fresh fruit yogurt a make your own waffle station all kinds of muffins and breads a selection of juices and coffees all very fresh and delicious. there was ample table space so we never had to wait and the space is kept spotless by the staff. but wait there is more a beautiful pool area a really nice fitness room and a library complete with computers. our stay was perfect in every way our dog was very comfortable too. i will look for staybridge facilities for future travel plans!',happy
id42579,' wonderfully large rooms with complete kitchenettes and comfortable beds. very clean. great showers with lots of hot water. bathroom somewhat small. quiet neighborhood compared to most although the street noise at the lower levels may be bothersome if you left windows open. within walking distance to grand central united nations times square & empire state building. staff was very accommodating - stored our luggage free of charge before check-in time & after check-out & gave us access to washrooms arranged taxi to airport. -- hour access to front desk personal safety deposit box for valuables. convenience stores bagel shops grocery stores restaurants (recommend phoenix garden at --- east --th st) & liquor store very close.',happy
id42580,' my husband and i stayed here as starwood members for five nights seeking romance great location and a beautiful hotel. this location was excellent right near the airport but we did not here the airplanes once. we were upgraded to the club core lounge and our room was on the top floor with an amazing view of the bay. do not listen to the reviews below this was a beautiful hotel great location to see sites and right near the gas lamp district. we did some sight seeing to disneyland (-.- hour drive) and safari (-- minutes). the hotel is right near the zoo balboa park and sea world. id highly recommend a car. the hotel was incredibly clean the staff was wonderful especially the concierge who helped us plan day trips (thank-you chantelle). we are ---% satisfied and so thankful for an amazing and romantic getaway!',happy
id42581,' excellent place to stay in dallas for a reasonable price.',happy
id42582,' we used this hotel because we needed parking and a good location. the hotel is modern good size rooms ok breakfast convenient to the highway and university. actually if you need a car in seattle it works out well close to the needle where you can park for the day and either walk or take the monorail to downtown seattle.',happy
id42583,' our family of four stayed here for four days a few weeks ago. the hotel was in a good location you could walk to theaters shopping and lots and lots of restaurants. service was what we would expect not more not less. breakfast is a little on the sweet side for european taste. couldve had real bread or omelette or anything not sweet actually... our room was on -th floor facing -th avenue. you could here the sirens and cars the first night or two but after that it was just fine. the room was quite roomy especially as there were four of us. two fit in the bed just fine. the last night we had a mouse behind the wall i think but it was the only living creature besides us during our stay :-) i would propably stay here again next time. big rooms and nice location weighs more than an average breakfast and normal service :-)',not_happy
id42584,' i stayed at this hotel in august and was robbed of everything while i was asleep in the room!. the hotel video cameras showed that the robber came in thru the supposedly locked outside doors not once but twice and came into my room since the door didnt automatically swing shut and latch. when i asked the hotel about the failure of the doors to close automatically i was told that it often happens because the chips in the doors need to be replaced and they dont replace them very often because they are expensive. please be very careful if you decide to stay here. i wont be again.',not_happy
id42585,' we paid over $----night (which after taxes and $-- parking-day comes to more than $----night!) . here is our take: cons; -. the hotel needs major updating the carpets are dirty(we knew some of the floors are used as dorms for usc students...but still). -. the front desk personnel are not exactly helpful or friendly -. the sleep by number beds are awful! most uncomfortable beds we ever had in a hotel (they are nothing but inflatable mattresses). -. we had to request towels and when they brought them they only gave us -! . the towels are cheap and scratchy. pros: -. best location if you have to go to usc. -. quiet on the top floors.(we were in the -- floor)',not_happy
id42586,' we stayed for a week during which my son had his wedding reception in the hotel ballroom. in addition many other guests stayed after their arrivals from all around the world. as we have a young daughter we had a larger than standard room with twin doubles and there was also plenty of sitting and playing space. the beds were very comfortable and of a decent size. we had numerous room service meals as that was easier with our child. the public spaces were elegant and the hotel is generally well maintained. the bar was welcoming and convivial and offers good lighter food. the outstanding feature of the hotel was for us the very open welcome from the moment of arrival and genuine warmth offered by all members of staff. the wedding reception was very well organised with pre drinks and a very good three course meal speeches and dancing afterwards to an excellent soul group. our daughter was able to stay in the room with an excellent nanny supplied by an agency recommended by the hotel. it was so easy to go upstairs and to bed after a long hard day. the hotel is well located for the metro and is within a refreshing walk of the white house. we were blessed with beautiful weather and from a family point of view the week the wedding and the hotel will we are sure remain as great memories. there is so much to see and do we need another visit and the fairfax would be our choice again.',happy
id42587,' ii called a super - motel in austin that i saw online after becoming frustrated with priceline is policy that they could not guarantee me a non-smoking room. they were full and recommended this super -. it is -- minutes from downtown (exactly -.- miles) which is very easy to get to from the motel. i was worried about staying in a motel by myself but when i arrived i was surprised to find a very clean and beautifully appointed motel with an interior entrance. the complimentary breakfast served was unbelievably delicious. including the texas shaped belgium waffles served by the manager himself victor patel. this man and his wife who manned the front desk and various other tasks were very kind polite and simply delightful! they went above and beyond to accommodate my every need. there are flat screen tv’s throughout and my room was one the nicest rooms i have ever had the pleasure of staying in. other than the sign outside that says “super -” you would think you were in a - star hotel. i forgot my toothpaste and the young man at the front desk promptly gave me a small tube of crest whitening which is just the kind is exactly the kind i use. my room was large and had a mini-fridge and microwave enclosed behind the doors in the dresser. i would definitely recommend this motel. footnote: my girlfriend who was staying at the hilton downtown for a hr convention was shocked to see that my little super - was nicer than her $---+ a night hilton. she paid $-.-- for a bagel- and that is the truth!',happy
id42588,' we got a room on short notice for a night out & a concert. the hyatt had a suite on the --th floor. room was clean beds comfortable room stylish & fresh ground coffee for the in-room coffee maker was a pleasant surprise. kids liked the tv in the bathroom. the living room was a nice size again - clean & comfortable. breakfast buffet - really good! the bacon - i wish i new where to buy it. wish wed had a little more time to hang out in the room as it had that nice - relaxing feel of space and being away relaxation to be had at a good hotel. oh yeah - if you like great beer - they have dog is head in the bar-room service. hyatt is always a good choice and this was no different.',happy
id42589,' it was a short stay (- night) but we enjoyed our visit to your hotel. the rooms were surprisingly large and comfortable. we had a great view of the city. the doorman sean was extremely pleasant and helpful. he recommended a great restaurant for us to eat breakfast and was instrumental in providing transportation for us to get there. we would stay at the tremont again also recommend others. thank you!',happy
id42590,' this hotel is at time square. my wife and i are mature and very experienced travellers and we found the hustle and bustle too much for us. our room was comfortable and newly renovated. the public areas including the breakfast area were very commercial and lacking in character. we have stayed in marriott hotels around the world but will not be staying in this one on our next visit to new york city.',not_happy
id42591,' gorgeous hotel in a historic property that was formerly a bank. the place itself is a tourist attraction. i have no idea how they managed to convert a bank building into a hotel but they did a superb job. the room was large airy and well appointed. it is close to the gaslamp quarter and the harbor. but best of all was the customer service i received while i was there. everyone was polite friendly and helpful...to the nth degree.',happy
id42592,' the hotel was brand new gorgeous great service good food great shuttle service but...........it was right under an approach pattern the night we stayed. jet after jet flying over our bed. i am a very light sleeper so it may not bother you. my husband was not bothered by it much. very safe location to park your car while you travel. ps-looking for a great place to eat before you fly? try portifino is restaurant. it was wonderful.',happy
id42593,' we booked a suite and didn t regret it. the hotel is confortable clean the rooms are very spacious with lots of closet. breakfast is cheap my kids(-- year old twin boys) had the breakfast which is cheap and correct regarding the quality. my husband and i made our own coffee in the room and bought croissant downstairs. the hotel is central next to the metro. --mn walk(at the most) from time square). next to central park. if i have to write a negative point . i would say the lifts are slow. that s about it.',happy
id42594,' this is the perfect hotel and location if doing business near the flatiron-chelsea area. it is located very close to a subway line which can get you uptown or downtown in reasonable effort. the hotels is very clean and the staff was excellent when i was there. the room surprisingly was a good size and the bathroom was in good shape and size as well. for the business traveller who frequents the city it was the perfect balance for cost-comfort and was well kept. there arent a whole lot of restaurant options near by but for me it wasnt an issue as i used it mostly to sleep and clean up after a days work. the price can fluctuate however and not always is this the cheapest option.',happy
id42595,' we arrived with low expectations and were surprised by the poor service we received. the reception staff hardly spoke and didnt seem to want to answer a simple question asking directions. the room was ok but was very hot compared to the cold temperature outside. the shower didnt work properly (hot water on full with cold just turned on and shower head stuck). there was also the continuous sound of the elevator going all night in our room.',not_happy
id42596,' we just got back from a - night stay at this really nice hotel. the location is the best close to fisherman is wharf and ghirardelli square and just a couple blocks from the two main cable car lines. the staff were above average in terms of helpfulness and courtesy. i would not hesitate to stay here on my next visit to san francisco',happy
id42597,' this trip was for my wifes --th birthday so i looked at most hotels in new york we selected the warwick hotel not having been to new york before so we relied on other reviews and judgement. boy are we glad we did from the moment we walked through the doors we were made to feel welcome by the freindly reception staff. once inside you could sense the history that this hotel has the pictures around the hotel lobby and hallways show how many big stars have stayed here over the years walking along the spotlessly clean hallway to our room gave us a sense our stay was going to be a good one. we opened up the door to our room it was lovely again spotlessly clean. a huge bed dominated the room and with its soft bed linen it made you want to climb right in. the decoration was soft colours stylish and classy the bathroom was small but we were given the option of a large or small bathroom. we chose the small bathroom as this room came with a view looking onto the avenue of americas. the hotel is in a great location close to the subway station -- minutes walk from central park and times square. there are bars and delis a plenty nearby for the serious shoppers you have -th avenue just around the corner with every top designer store your heart desires. it is all literally on your doorstep across our - day stay here the hotel and it`s staff could not of made us feel more welcome. a special thanks must go to keith the conceirge for getting us a reservation at patsy`s italian restaurant if you want your lady to feel special take her to patsys. the food and service is excellent. it`s where all the stars like sinatramartindavis all ate when in new york the pictures of stars past and present litter the walls. a must for my lady who adores sinatra a fantastic way to spend our last evening in big apple it`s expensive and you will need to book but it was worth every last cent we would recommend the warwick hotel n.y to anyone who wants a welcomingstylish spotlessly clean hotel that has everything to hand alongside the great facilities it has inhouse.. we will certainly be returning to this hotel on our next visit to the big apple. thanks to new york and especiaaly the warwick hotel and all it`s staff for making this a trip to remember. mr & mrs girvan southport u.k',happy
id42598,' this was a girl trip to the city for my birthday. when we checked in we were disappointed in our -rd floor room. the view was nothing but a brick wall !! so we went downstairs and asked if they could put us in a different room and they did no questions asked !! we moved across the hall and had a much better view. the room and the hotel was very clean. we had breakfast one morning in the restaurant it was excellent. everyone was very nice! excellent location !! i would definitely recommend this hotel and would definitely stay there again !!',happy
id42599,' we stayed in a full suite booked a short notice. booking online was easy. for the money we paid i was very satisfied with the quality of the hotel and the standard of service provided by the staff. all the staff had a will help attitude we experienced this ourselves and saw the efforts they made to correct problems for other guests. our suite was a good size and well equipped with a very good bed and - tv is in each room. we did not eat in except for one breakfast which was fine. the bar is busy in the evening. there is a lot of road noise if you are on the road side but the room was well air conditioned so windows were kept closed. location is great for sightseeing right next to the white house. would stay again if on a upper level room.',happy
id42600,' my boyfriend and i dined and stayed at the sofitel on valentine is day. much traffic getting to the hotel (this is center city philly) but once we were there the stress disappeared. from the valet service and bell people to the waiter to the cleaning lady we were treated like royalty. not to mention little extras like security on the elevators and an outstanding hair dryer comfy beds and bathroom floor so clean and nice you could eat off of it! we had a superior room with two doubles and a nice nook in which to enjoy our continental breakfast. from drinks at the bar to the valentine is day menu specials to the coffee served in the morning the food at this hotel is excellent! nothing is spared. there are too many good things to list here but well return. and soon. thanks sofitel philadelphia!',happy
id42601,' i am a well traveled person. i have timeshare with marriott. i have never in any of my travels stayed with such a consistent hard working staff. everyone from each waiter to the concierge kind courteous and caring are words that describe this staff. this was a business-pleasure and i assure you that your staff made this more pleasure than business. thank you for providing such excellent service.',happy
id42602,' stayed at humphrey is with my wife over the president is day weekend. the hotel is conveniently located on shelter island about -- minutes from downtown san diego and adjacent to beautiful point loma. we really enjoyed our stay though we werent incredibly impressed by the hotel room. the room itself was fine except for the plastic mattress cover which made the bed very uncomfortable. (we removed the cover and had housekeeping take it away which greatly improved our sleep after the first night.) the bathroom was clean modern and of average size. unfortunately the décor is a bit outdated throughout the room and the walls leave something to be desired in terms of privacy. a big bonus for us was the breakfast which was included in our room rate. the restaurant onsite was really lovely offering harbor views and a delicious assortment of choices for breakfast lunch and dinner. another big perk was that humphrey is offers free bicycle rentals to its guests. we took advantage of this and rode bikes around shelter island (only drawback here - you must stay on the island) for a couple hours and took in the beautiful views. overall a good place for the reasonable rate but not something that we would recommend for anyone trying to take a romantic weekend away.',not_happy
id42603,' checked into the suites and was greeted with a smile by the check-in person. i noticed right away the clean and modern furniture. once in the room i noticed the little things that will make me choose this hotel over the others: wolfgang puck coffee and herbal teas mini refrigerator that is not packed with booze and pops that they want you to purchase. you actually have a clean empty refrigerator to put your own items in! when i walked in the bathroom i was a little disappointed that they didnt have a bathtub but quickly got over it and noticed that the housekeeping staff had made a beautiful flower out of the tissues!! cmon that is great even though most men wont care...i did. then i opened up the sample hand cream and it was so refreshing. loved the - flat screen tv is although i think a nice touch would be a laminated channels guide. did not realize they had free hbo until the last day. i also appreciate the free newspaper offered at the front desk. nice touch. the hotel is a stone is throw away from the expressway polaris shopping center and many many great restaurants. stay here!!',happy
id42604,' my husband and i walked by this hotel the last time we were in nyc and due to its perfect location we decided that we would stay here the next time. and so we did. the hotel is clean and cheap by nyc standard and it has everyting you need. we loved that the room had a little fridge. rooms are not large by american standard but compared to average rooms in europe the size is great. the so called breakfast is so-so but it doesnt matter as there are plenty of nearby places to have breakfast. there are also many good restaurants and bars within walking distance and the area seams very safe. you can easily walk to most tourist attractions during the day. the only problem is the traffic noise but i guess that that is the case in most nyc hotels.',happy
id42605,' a good hotel a --- yards from times sq. compementary coffee and tea in the lobby but its finished by ----am. the staff here are excellant and very helpfull. the rooms are quite spacious but be warned if you get a room at the front of the hotel it is liable to be noisy at times in the early hours. this hotel has just been refurmished but does not have a business centre so if you need the internet take your laptop. there is free internet access in all the rooms virtually next door to the hotel there is a bar and a indian and a chinese restaurant within spitting distance we walked passed them several times before we realised the restaurants were there. from jfk the bus is $-- each and the taxis are $-- +$- toll + tip to anywhere in manhattan. by the way the saten island ferry is free.',happy
id42606,' i had the best and largest room ever when staying here. free snacks drinks and great service. plus casino for entertainment. really enjoyed my stay here....',happy
id42607,' wow! just came back from staying at this site after being there for - days to attend the adidas phenom basketball camp. the breakfast buffett was good. the eggs tasted like eggs should and the fruit was sweet and fresh. the hotel employees were there to help us feel comfortable. the happy hour was good too. i dont think you can go wrong here. i did notice they are beginning to start more remodeling so you may want to check the progress before you decide to check in. and easy access to downtown-airport or take the shuttle.',happy
id42608,' i knew going in it was a lower-end ($--- in downtown chicago) older hotel in a great location. i hadnt been to tripadvisor at that point so i didnt know what other thoughts (although clearly it is not a - star hotel as tripadvisor states). lobby was clean and drab. an attempt is made to make it better but it is what it is - old and utilitarian. the staff was nice -- clearly it is not the staff it is the owners or management that are cutting costs to the bone. the elevator smells of menthol and cigars. the small main room smelled fresh was generally clean except for a few small stains and dirt in places like the switch covers and visible floor behind the corner tv stand was clearly not vacuumed recently. the bathroom tub was clean but there was mold in the corners. the bed was not comfortable. there were not enough towels. there were no glasses in the room -- none. i wanted to give it a - but i have to give it a one. the dirt and the lack of glasses demonstrate no attempt. a few minor changes and it probably would be a two. there are other better choices.',not_happy
id42609,' we were in dallas a few weeks ago and stayed at the joule we were in dallas for some medical testing for our daughter and the management and staff went way out of there way to make our stay fantastic. we travel a lot and stay at some very nice hotels but the staff at the joule are some of the best that we have ever had. the service in this hotel is awesome. you can not go wrong here.. we want to take the time to tell the staff thank you sean and sany--- you were fantastic thomas niki and jennifer--- bar staff... not only do you make great drinks you are such a joy to talk to! tim rudy and bryce--- drivers... thank you so much for taking such good care of us.. getti g us to and from the hospital. so refreshing to get in a nice car with a great driver after a long day. you guys are the best.. if i ever have a driving service i would have you guys in charge of the drivers... enham- charlie palmers restaurant--- thanks for making sure we were taken care of at the restaurant which is awesome. jackie -- housekeeping... thank you for a job well done effran gus- valet... such a pleasure to return to hotel and see your smiling friendly face the front desk--- we didnt get any names but want to say thank you for your friendly and personnel service. you are great. we know we didnt get all the names of the staff that were so friendly and helpful. but want everyone to know you are fantastic... it is hard to find people that are so wonderful with service and details in this day and age but the staff and management have done it....job well done. when it comes to service this staff is the top!!!!! we will be returning to dallas. this is the hotel for us...... thanks again guys the mitchell family',happy
id42610,' i booked my room on a dot com for $---.-- a night. i called - days prior to confirm and request - cribs for my year and a half y.o. twins. upon arrival requested the cribs again. - hours later one crib showed up. the room service is unreal. i was going to get my daughter a grilled cheese and the total came to $-.--. no sides nothing. - slices of bread and cheese... upon arrival the room had a certain oder of a boys locker room that went away after we aired it out. on the plus side service was outstanding the bar had resonable prices ( a childrens pizza was $-.-- and beer about $-.--) the pool is great the adult pool had leaves in it so we went to the other. there was live entertainment both nights we were there. the shuttle to sea world is great. saves you $--.-- on parking. it comes every hour on the hour however they give you a business card in case you want to get picked up in between. the room is basic nothing special the bathroom is basic but has granet counter top and marble or granet tiles through out. over all it does deserive the - star rating however i would not pay $---.-- plus a night to stay therei would feal dissapointed for that price. for $---.-- a night it is well worh it compaired to the other close to seaworld accomidations . i will stay there again for the same price. but would not stay there for their asking price....',happy
id42611,' we always stay in budget hotels when we visit new york and we were impressed by the beautiful lobby and above-average guest accomodations here (our room was clean and well-decorated and included a couch which was very convenient). the front desk staff that we encountered during our stay were also very pleasant. however that said the shower in our room was really terrible. it is possible that this because we stayed on the --th floor and this hotel is around --- years old. i think this shower was even worse than those of the many cheap hotels i stayed at in china (although it was cleaner). sometimes the water would just stop in the middle of the shower but most of the time there was just very little water pressure. sometimes we had to wait several minutes to get any warm water at all. we thought about asking to move to another room (preferably on a lower floor) but we decided to just live with it. another con at this hotel is the air conditioning unit (at least the one in our room). it didnt keep the room very cold at all and in fact it felt humid in the room even with the air con set at super cool . it can also be very loud and annoying at times. yet another downside to this hotel is the lack of even a small refrigerator in the room (not to mention a microwave). we always prefer to have a refrigerator to store drinks or snacks in and we have found them available in most budget hotel rooms in new york but not here. so we had mixed feelings about this hotel but we feel that the cons outweighed the pros overall. some people may find it acceptable (obviously many people do looking at the reviews posted here) because of the price and the decent location (it is not far from penn station and broadway.) however we probably will look for another hotel the next time we stay in new york.',not_happy
id42612,' this hotel is in a great location but the rooms are old and the hotel is in two separate buildings. our first room key didnt work and it took two phone calls on the hall phone and a walk back to the first building to get keys that worked. there was also a fair amount of noise both outside and from neighboring rooms. id stay again if i were departing on a cruise the next day and wanted fast and easy access to the cruise ships but otherwise there are far better places in downtown san diego.',not_happy
id42613,' we stayed here the first night of our colorado trip with our infant son. we wanted a place close to the airport because we had an evening flight and wanted to put the baby to bed after going to eat dinner. when we walked into the embassy suites we were pleasantly surprised. it is very nice inside the lobby and the rooms were clean and a good size. i was that it was a true suite and there was a door between the bedroom area and living area so that we could watch tv after putting the baby down. the complimentary breakfast was very good and there was a lot of choices of food. we had a nice stay here.',happy
id42614,' we stayed in the hotel for -- nights and enjoyed every minute of it. it started at the reception and with the free internet service including printer which made our life easy when we were looking directions or what to do . we had an issue in the bathroom that was fixed on the same day. we enjoyed the balcony on the --th floor (limited to --:-- can be extended for midnight we propose) but it was very nice. nearby the hotel there are planty resturants and facilities required for long stay.',happy
id42615,' a very neat and clean place and very near to the business hub of san diego. the place is a good choice if you are planning to be there for a longer duration. the hotel does provide a kitchenette along with the routine suite having lcd television a reclibner etc. the view from the room irrespective of which one you get or take is great.',happy
id42616,' this is a modern hotel with plenty of space in the room. it was clean and comfortable. no restaurant and ---- type of food bar downstairs is pretty lame but is okay in a pinch to grab a yogurt or something. but....it is in the epicenter which for some reason blasts music almost all night....even if almost nobody is outside the speakers are playing loud music. when there are people out there as well just forget sleeping. it was like a parade was happening on a weeknight (tues and wed) at -am!!! ill never stay hear again. even tylenol pm isnt enough to overcome that ridiculous situation. in my opinion a hotel has no business locating in the heart of the party. it defeats the purpose of a hotel which is supposed to allow people to sleep.',not_happy
id42617,' the arizona biltmore is beautiful relaxing and exceptional in every regard. while the architect of record is albert chase mcarthur the environment displays the extraordinary talent of frank lloyd wright a consultant . there is a visual and visceral tranquility unprecedented in the contemporary top this resort scene. seven pools from kid friendly to book friendly. foods option from the elegant wright room to relaxed but excellent albert and franks to take out starbucks cafe. great tip: last year we went the week before christmas for low rates a chiefs gingerbread competition stunning christmas decorations and relaxing by fire-pits sipping tea and enjoying the craftsmen is lanterns wright sprite sculptures garden and mountain views.',happy
id42618,' the hotel is located close to times square. we shared o two double bed room with our kids (- and -) and though the room is a bit small we managed quite well. clean friendly staff looking and feeling new... and extremely cheap for the city and features (price includes a free breakfast buffet and free drinks and appetizers mondat to thursday - to -.',happy
id42619,' we were in town for a wedding and chose the venice beach suites & hotel based on price and location. what a great find. although not superior in features compared to pricier properties this hotel cant be beat for price and location. the room a suite was comfortable and provided appropriate amenities at this price point. service was overall fantastic - very friendly and accommodating of our late check-in. parking in the area can be a challenge if you have a rental car but is doable. for a literal beach-front property it certainly satisfies and we were very .',happy
id42620,' -- quiet area......no night activities around....no coffee shops ..nothing... -- walking distance from museums and monuments - -- blocks from the metro (short walk). -- delicious breakfast buffet... -- staff....very kind and helpful. anyway i loved it a',happy
id42621,' ideally located and recommended for a night or two at sea-tac airport. we were picking up our new puppy chase after his -- hour trip from the eastcoast. this was a great place to stay. five minutes from the airport spacious rooms a good quality restaurant next door that provided take-out and a friendly staff who made us and our puppy welcome.',happy
id42622,' hotel --- is affordable and convenient with an upscale feel and amenities. located on fifth ave. just off --th st it is close to herald square and just a couple of blocks from several subway stops. my room was immaculately clean with fresh linens towels and toiletries. it featured a flat-screen hdtv window ac unit and ipod-ready alarm clock. the staff members were friendly and helpful - they didnt mind answering any questions i had about getting around the city. i would stay at hotel --- again in a heartbeat.',happy
id42623,' great place if you want to stay on the north side of austin. quiet and out of the way.',not_happy
id42624,' we didn`t have breakfast at hotel and the stay was really good. i do know that i`ll stay again. we will defentely be staying there again.',happy
id42625,' they virtually insist on valet parking your car.... personally i hate this... im particular about my cars and it is another security leak issue. arrival area is trafic congested and i find it better to check in during daylight hours or be very alert. rooms are nicely done but not large. breakfast buffet was nearly giveaway quality. location is the key attraction to this hotel if you have itinerary right downtown.',not_happy
id42626,' i attended this hotel on business and was amazed at the level of service cleanliness atmosphere and location. the homewood suites is sweet! the room was exceptional with a full size fridge dishwasher and real dishes! when i arrived i was greeted immediately by the hotel staff who was exceptional. the room was very clean the atmosphere within the reception was very inviting and the location of the hotel was excellent. there are several restaurants clothing stores wal-mart staples and all within walking distance. i would definitely recommend this hotel to anyone. and the price is right!!',happy
id42627,' upon arrival at the hotel we had to wait - hours to get our rooms as there was no record of our parties booking. it took until our last nights stay for the issue to be resolved entirely. the staff on reception were not very helpful at all except frank (porter)who was a top bloke. our room was on the -th floor and was very spacious and our -st impression was reasonable. upon further inspection we found burnt out light bulbs crumbling plaster and worst of all we had vermin. this was a problem that the hotel staff were clearly aware of as we found a mouse trap behind the radiator!! needless to say we were not impressed when we returned to our room to find that the vermin had eaten our chocolates and left droppings everywhere. we were given a new room but none of the staff offered any kind of appology. apart from the excellent location of the hotel we were extremely disappointed & would recommend anyone who has already booked for this hotel to request a room on the high floors as these have recently been refurbished although we cant guarantee that you wont have to share your room with furry friends!! needless to say we would not return to the hotel....',not_happy
id42628,' i was told to stay on the upper west side for the neighborhood feel but travelocity had such a good deal on the warwick that i couldnt pass it up. what a great decision! the location was perfect the room was large and clean the staff was friendly and helpful. we were on the --nd floor and could hear some traffic noise but nothing to keep us awake after full days of sightseeing. id stay at the warwick again without a doubt.',happy
id42629,' we arrived at --pm to check in to the hotel. after we checked in they said to go to the room there will be plenty of parking! after driving around for - hour we called hotwire and they wouldnt help us! they were quite rude. so we went to the lobby and told them there is no place to park and they started arguing with us. about -- more people came in with the same complaint so they finally let us park in the -- minute parking place over night. they said we wouldnt be towed away. without even taking the type of car we had. when we finally to to the room after - -.- hours we saw all types of big rodents or badgers roaming around the premise. the room was very small and smelled like ben gay. least it was semi quiet and the bed was semi comfortable. i would never recommend this hotel to anybody!',not_happy
id42630,' normally the above would be enough for me to dislike a hotel intensely but the standard of service from the front desk housekeeping and especially the girls looking after rick is cafe almost made up for the fact we had to sleep with airplugs and pillows over our heads. there was machinery directly outside our window that could be heard as a dull rumble with the window closed but as a loud drone with it open. we had to have a window open as the thermostat setting bore no relationship to the actual room temperature and we went from quite cold to florida keys hot. every night we would return to the mini suite from a full day out to the overpowering smell of bacon cooking so if for religious reasons this is offensive to you avoid rooms on that side of the hotel. so putting aside the noise and smell issue we loved the location the staff and rick is cafe which was a great meet up spot and debrief after shows and restaurants.',not_happy
id42631,' excellent hotel. very elaborate suites extremely comfortable. the pool is good and the dining options though limited pretty nice. sleep quality - great!! and best part its a stones throw from the airport.',happy
id42632,' i have stayed here a couple of times and both times i had terrible service. first the good things. the location is close to the airport and there are restaurants nearby. that is about all. the rooms in general need to be updated they are old and my sink was leaking. the first time i stayed there i was signed up for the airport shuttle at -am. i signed up the night before. when i got to the shuttle in the morning the capacity of the van was ten and there were thirteen people with two of us left behind. i asked the front desk what happened and they said they didnt knowthe front desk then offered to call a cab of course i was to pay for it. by the time the cab came i barely made my flight. the next time i stayed there i recieved a wake up call i didnt ask for at -am. i understand things happen but when i brought this up to the desk agent he didnt even appologize. it just seems as the staff really doesnt care about customer service. i would not suggest staying here.',not_happy
id42633,' stayed here two nights in april visiting family etc. what the hotel may lack in modern it makes up for in fabulous staff free sodas and chips wonderful continental breakfast with home made baked goods and spacious rooms. speaking of the rooms - they are very dated - the furniture in living room was coming apart the drawers in the dresser of our bedroom had no tracks and the sink in bathroom was mildewed. it is in need of an uplift but met our needs and the weather around poolside was fabulous.',happy
id42634,' my boyfriend and i stayed at this hotel for - nights and had no problems at all. its true the rooms are quite small but it was perfect for us. they were cleaned every day and the staff were fine. there was some work going on in the hotel but it didnt bother us. i would definitely go back again and really do not have anything bad to say about the staff or the hotel. if you do decide to stay here at the astor there is a lovely sandwich place on the corner (take a left as you come out the hotel) and the tube station is also round the corner which is a great as its not far to go. i dont really understand the other reviews maybe we were just lucky but it was perfect for us. i hope you have a good a time that i did - cant wait to go back again!!! x',happy
id42635,' this hotel was pretty much what we expected based on the rates and reviews. the rooms are large but old. the bar-lounge was big and friendly. staff was nice. room service trays from neighbors sat in the hallway for three days despite mentioning to several hotel staff. drippy faucet. nice views. we chose this hotel solely because of location: we needed to drop our kid off to college with all her istuff. and it did the job. i have to hand it to the manager who did an absolutely superb job keeping all the guests informed about hurricane irene. every update on the loudspeaker was informative and entertaining at the same time. kudos! they took all precautions (checking elevators generators fire alarms emergency supplies etc. ) and we all felt safe especially in a hotel full of friendly firefighters from all over the world in town for an athletic event (!). but when we had to stay longer than expected because our flights were cancelled they would not honor the same rates. in fact the new rates were --% higher!! so we chose to move to a --star hotel at that same rate. dont know if id go back..... maybe if they have a really good deal..... maybe.',not_happy
id42636,' iarrived at the crowne plaza hotel around -:-- i was tired & exhausted i was greeted by the nicest person at the door who insisted on taking all that i had to the room once i was signed in. i spoke to a young lady at the front desk i think her name was stephanie what a dream how extremely nice & cordial she was. she took my information made me a priority member at the check in time & gave me a gift bag & cookies that were very good & fresh. i retired to my suite & it was lovely very clean & neat & great view in or outside of the room. this hotel i would recommend to anyone its at ---- southwest frwy but its worth the trip. i brought with me (-)other people who were so pleased that they wanted to stay an extra day. the service that stephanie provided was inpeccable. i will stay at this hotel again an again when ever im in houston this is my place to stay. your people are truly friendly & knows how to make you feel very well & they make you want to come back again and again.',happy
id42637,' we booked the mosser as i thought it looked like a gorgeous boutique hotel when i found it on hotels.com. when we arrived there we were really impressed with the exterior of the building and the lobby is absolutely gorgeous - beautiful architectural details. it was only when we got to the room that we realised the mistake that we had made. the rooms are quite stylish but they are absolutely tiny. i had read lots of reviews on this site before booking and figured that when people had said the rooms were small that they were exaggerating. there was just about -ft on one side of the bed and less than -ft on the other side. at the end of the bed there was about -ft. as myself and my husband both had suitcases (mine was a small and his was a medium) we couldnt open our cases in the room without putting our cases on the bed and there was no wardrobe to hang things (well there was a -ft rail but my husband hung - shirts on it and it was full!). also attached to the end of the bed was a shelf with a tv perched on it which without fail i kicked repeatedly during the night (and im only -ft - ). also the view out of our window was of other rooms - about -ft away so we had to keep the blind closed at all times. the mosser would be an alright place to stay for one night but after - nights there i had cabin fever from the size of the room (even though we were out early every morning until late in the evening seeing san francisco) and i was so glad to get out of it.',not_happy
id42638,' this is a really excellent hotel to stay at with the family or for business. it is very clean rooms do not smell bad like other places and the staff is friendly with great customer service. the hotel is located within - block from a wal-mart and their are many restaurants in the are to choose from. we have stayed here three times and we will continue to return back to this location every time we are in san antonio.',happy
id42639,' #name?',not_happy
id42640,' i travel roughly --% of the time and stay in hotels from awful to - star. the royalton is - stars are fully earned. to address the negative things ive read; yes the place is dimly lit. it is intentional. we liked it. the service was always attentive and friendly. the lobby is very atmospheric and for sure the place is edgy. the elevators are small but nicely done. the rooms are fully sized by nyc standards and are immaculate and very attractive. i would return here in a heartbeat. the location is excellent. umbrellas are provided in guest rooms as are ipod docks. our room had a sucky view but for the rate we got im not complaining. anyone who gives the negative reviews this hotel received any serious thought can easily dispel any concerns by personally touring this property.',happy
id42641,' one of the cheapest place to stay... good location not very far from metro and not very far from downtown. breakfast room was crowded and there was very hot.... but breakfast was good. room wasnt clean. we could smell cigarettes we couldnt open the widnow air-conditioning was loud. bed was very comfortable.',not_happy
id42642,' we had a one night stay recently at the radisson and got a really good rate on the jacuzzi suite. first off the hotel is located in an odd area. it is not near any main stream eateries or stores. the hotel itself is nice. not to dressy but well maintained with a full service restaurant onsite. the energy and vibe of reception at check-in was very pleasant. our room had a double door entry which opened into a large living area with a tv and bar. the area also had a small kitchenette with microwave and sink. the bedroom was also pretty large and included a television more seating and a nice size closet. we had the king sleep number bed which we were excited to use. it work well as designed it just wasn’t for us. we ended up making the bed lopsided by choosing different settings for each side of the mattress. the jacuzzi is really just the bathtub with jets it is not separate. overall for an inexpensive comfortable nights sleep it was a good deal. no bells and whistles attached.',not_happy
id42643,' value value value at least if you can snag the heavily-discounted pre-payed rates. im a big fan of choosing urban hotels by when they were last renovated and the new yorker was completely redone in ------. the penn station location cant be beat not least because you have direct access to the trains to ewr and jfk that are both fast and cheap. rooms are small (normal by nyc standards) and hotel services are minimal but for a place to park a suitcase and get a good night is sleep it is great. nb: free internet is limited to --- mb - day; plenty for e-mail but not for netflix or skype video. you can pay for unlimited access.',happy
id42644,' my family and i stayed at the silversmith mar -- - apr -. the hotel staff was always courteous and helpful especially peggy the concierge. when i called the week before our visit to confirm the reservations (orig reservatns made in dec) i told her that we were celebrating my daughters spring birthdays. she arranged a surprise of balloons and a plate of cookies in their room the evening of our arrival. also peggy suggested and arranged a flat rate limo for us from ohare to the silversmith. the difference in cost for - passengers to take an airport shuttle vs. the limo is negligible and it was wonderful to stretch our legs in a limo after being crammed in an airplane and crowded airport most of the day! it is difficult to find the hotel if you are not looking for it but that was part of it is charm. the silversmith feels like a club or private hideaway. we had asked for adjoining-quiet-non-smoking rooms and were placed on the --th floor. the king room was spacious with a roomy bathroom that had a large granite countertop and granite tile floor the windows in the room were very tall and had deep sills that my daughter used as a window seat. there is no extra charge for in-room internet hookup the refrigerator is empty for our personal use (no honor bar-weighing crap like at other hotels) and mon-thurs there are cookies and cheescake in the lobby. the hotel was in excellent repair no peeling wallpaper; everything looked freshly painted; the hallways rooms and bathrooms were pristine. i loved the arts & crafts decor; the rooms each had old fashioned desks with wooden chairs on rollers; armoires with usable drawer space. the crisp white duvets and linens and very high ceilings also make the rooms appear roomier. the adjoining double-double room was on the small side but had the same large windows high ceiling and large bathroom as the king. the location was great too! we were first time visitors to chicago and were delighted to find that we could easily walk to the art institute oriental ford theatre macys(formerly marshall fields with tiffany dome!) the bean and giordano is pizza. we also felt very safe at the silversmith and the adjoining area. you must have an electronic card to go past the lobby on the elevator and the card only lets you get to certain floors (for instance my card wouldnt let go to the -rd floor only mine and the floor below.). the el is located right outside the hotel but that was never a problem. it was a novelty not a nuisance to see the el cars go by at night outside the lobby windows. i would recommend asking for a quiet room if you think the noise might be a problem. cabs are easy to catch outside the hotel also. i wasnt sure what to expect based on the conflicting reviews on ths site but i absolutely loved the silversmith. i called several boutique hotels before i made reservations at silversmith and i can tell you that the silversmith has many amenities that others did not offer including adjoining rooms on top floors (other hotels only had adjoining rooms on lower floors facing construction) free in-room internet access free refrigerator and because we were on the top floor we had complementary breakfast each morning. i cant wait to visit again!! (and im very picky)!',happy
id42645,' i love this little hotel and its location in the gayborhood which is filled with wonderful restaurants. this is a gem in the city. it is clean and the rooms are large. also this hotel has great prices. i would recommend this for business or pleasure. there is a parking lot right across from the hotel.',happy
id42646,' great hotel we stayed here from july --- for a convention. the hotel is close to --th street the convention center and various places to eat. the office has a super breakfast. all of the hotel and office staff are great and very helpful. the public restrooms were cute with the sayings on the walls. our room was on the --th floor and we did not notice the thin walls as some others have stated. i would stay here again.',happy
id42647,' we recently stayed at the sheraton crescent hotel one night while on a road trip from santa fe nm. this hotel could be easily seen as we were nearing the exit on the freeway. parking in the garage was free. check-in was pleasant and efficient. we elected to stay in one of the rooms on the club level. free wi-fi came with the club level room. we went the the evening hors doeuvres which was a buffet of tasty offerings all complementary. wanting something light for dinner this was all that we needed before turning in. the hostess was delightful. we only needed to pay for our wine. in the morning the complementary breakfast buffet was more than ample. the food and coffee were delicious. our room was clean quiet and comfortable. check out was efficient. we would definitely come back and stay again.',happy
id42648,' a lovely upscale chic boutique hotel. it was perfect!!! host john was especially helpful.',happy
id42649,' best hotel bed and sleep quality in years. they double-fold the sheets at the foot of the bed so that they never become untucked and your feet dont poke out. great gym fantastic pool area with infinity pool inner harbor view and tiki bar.',happy
id42650,' the hotel is good and we had everything that we wanted. the price was also reasonable. we paid --- dollars per night and there were - queen size bed so four of us accommodated comfortably. there were even extra blankets. the staff was also courteous and the good thing was that we did not have to interact with them much as everything we wanted we got it in the hotel from the microwaves to heat the milk for my son to the refrigerator and the television for entertainment. the complimentary breakfast provided by the hotel was awesome. i would recommend everyone to stay there especially the tourist who know little about the hotels and are demanding customers.',happy
id42651,' we were in boston for a wedding and chose the hyatt. the employees were very accomodating friendly and generally made us feel welcomed. we had room service twice which was very nice and the food well prepared. loved the location as it was easy to walk around and to fanueil hall the harbor etc. beds were so comfortable that we didnt want to get up!',happy
id42652,' ii attended a conference here where some of the presentation rooms were separated from the elevator lobby by six or seven steps and another room down another --- steps maybe they help diabled guests navigate but us able bodied folks with loads beware! the location is walk-able from the end of the airport light rail connection but illbett the other hotels you pass are as good but not as expensive.',happy
id42653,' i have been staying at on the ave for years and i love the hotel and the neighborhood. staff is always more than helpful and the rooms are great.',happy
id42654,' here are the things that i found lacking. -. shampoo -. tv set quality and reception -. safety like if i wanted to walk to find something to eat. -. quiet. it is next to train tracks and the airport runway. the train whistles blew loudly in the early morning and the planes took off noisily. i would stay there again if i wanted a plain room for a bargain (for phoenix) price but only if i had a car to drive to find supper. the room was clean and the people were friendly.',not_happy
id42655,' booked my stay at the affinia manhattan many months ago. since there are so many different room layouts i asked to speak to the manager for specific wants and needs. the general manager steven kipness answered my e-mail within minutes with the information and assurances i needed. he personally made sure everything including choice of room were what i needed. we stayed for - days and his assistance made them the quintessential new york experience. every one of the service people went out of their way to be pleasant and helpful. everything was perfect! if you have any problems or questions at all i highly recommend that you speak to him. the hotel is lovely with beautiful large suites and great service. the restaurant downstairs was excellent . to put it mildly i highly recommend the affinia manhattan! joan goldstein',happy
id42656,' i am suprised that this hotel is a crown plaza. i have stayed at several cp before and they are usually clean and the staff if corteous but not the case here. we noticed the ac go out around -:-- am when the room began to get hot and stuffy. the phone to the front desk rang and rang.... until finally someone picked up. they asked if we wanted to move ( my husband myself and a - month old) ughh no not in the middle of the night but only if absolute necessary. she explained that their maintenance person was already gone for the night. they ended up sending someone about an hour later without calling back to give us a heads up so it kind of scared us to have a stranger knocking on the door. he wasnt technically a maintenance person he explained but knew how to trouble shoot the ac so he was able to fix it. he probably was the only person that was helpful in this entire establishment. the rooms are small and the walls are thin. this place definately needs remodeling. for what i payed here next time i will stay at a days inn or courtyard it is cheaper and cleaner.',not_happy
id42657,' this hotel needs to pay more attention to customers needs. it started badly when the concierge desk did not return my voice mail asking for sightseeing recommendations to book before my arrival. i therefore had to go with information gleaned from the internet instead of from a local expert. the room was a junior suite due to elite status but it did not come with a complimentary newspaper or even a bottle of water like most large hotel chains provide to their loyal members. i could not sleep well because the bed was so worn out at the edges that i kept feeling i was falling out of bed. the shower stall was tiny even by european standards. the club room offerings were meager and it was less expensive to buy a beer at the lobby lounge than at cocktail time in the club room. the lobby restaurant breakfast buffet was very expensive and did not have all that much to offer. the breads were stale and unappealing. the location has good proximity to china town nob hill and north beach. since we are walkers even ghiardelli square and fisherman is wharf were within our range.',not_happy
id42658,' the rooms are very large with a separate sitting area. very comfortable bed. the hotel is very nicely decorated in the rooms and lobby area. we had a nice dinner at the restaurant and enjoyed starbuck is on the ground floor. this hotel is close to the elevated train for quick trips to the city and to the airport. they do not have wireless in the rooms but it is available in the lobby.',happy
id42659,' i stayed only one night at this wonderful hotel. from the first moment of my arrival i felt welcomed by the doorman and reception desk. room was large and immaculate loved it! the lady at the snack bar downstairs was wonderful and helpful and made me feel a stranger no more. even my mini horse traveller aka the traveling man would approve and give - hoofs up!',happy
id42660,' the hotel looks great on the inside and out. it is decorated in a modern style and even smells new. however the walls are paper thin. we had a room next to the staircase and everytime someone opened the door it would slam shut. we heard it all night long for each of the - nights we were there. when my husband went to complain about it in the middle of the night the front desk staff said there was nothing that could be done--they didnt even offer to let us move to another room. besides that incident the front desk staff was pleasant. i never got around to trying the continental breakfast so im not sure how it was. the beds were comfy and i liked the location but the noise was enough for me not to return.',not_happy
id42661,' i stayed at this hotel three years ago and seemed pleased with stayso idecided to take a vacation with my daughter and husband this nov and stay at holiday inn again. i asked for two double beds which turned out to be the size of full beds difficult for two people to share. also the bathe room was so smallgetting out of the tub to be carefull not to step into toilet.on top of that they only had heater connected so when we arrived temp was in low sixty. room was hot and could ony open a slight few inches for air the hotel gave us a desk top fan. very disapointed with hotel stay. and besides the rate of hotel was almost four hundred dollars a night. not good.',not_happy
id42662,' i stayed at the sheaton seattle for three nights in april. checking in was a nightmare. the front desk was understaffed and clearly not competent in helping customers check in. the couple in front of me was waiting over an hour to get a room. they had prepaid and booked months ago yet at -:--pm their room still wasnt ready. at least they had a room when i finally got to the front desk my group is reservation was shorted one room. i was told that they could remedy the mistake for the following night but for the first night after traveling for -- hours to get to the hotel i was out of luck. they assured me every room was booked which seemed doubtful considering it wasnt a holiday week and the hotel is huge. after the president of the organization running the convention i was attending called the hotel for me a room suddenly became available. this kind of game playing and rude treatment of a customer that was spending over $----.-- for rooms for a group of --! the rooms themselves were adequate. the hot-cold faucet in the shower was loose and kept falling toward hot-meaning trying to shower and hold the faucet control up at the same time. the hotel although in center city is under the seatac flight path so on the upper floors the windows rumble when planes fly overhead. the hotel has excellent security-especially at night and that was most appreciated. also the cleaning staff could not have been nicer! the front desk should take a lesson from them.',not_happy
id42663,' if you are looking for a nice hotel a little off the beaten path - the omni is a good choice. it is in the heart of houston but on a big piece of property with plenty of green space (albeit part of a business park). the facilities and rooms are top notch. my only beef is that the service is not quite as crisp as i would expect for a hotel of this caliber.',happy
id42664,' the location of this hotel is fantastic. we arrived around -pm and were told our room was ready and we could check in early. we were on the --th floor on the west or back side of the hotel. the view wasnt great but we didnt plan on being in the room much anyway. unfortunately we discovered later that night that the night club located directly behind the hotel has a retractable roof. we heard booming dance music late into the night. i approached the front desk in the morning and complained about the night club and was told there was some type of joint ownership with the hotel and night club and there was nothing they could do to stop it. fortunately they went out of their way to move us. we were moved from our double suite on the --th floor to two king suites on the north side of the building on the --th floor. they were lovely rooms with fantastic views. we could not hear the night club on this side of the building. the hotel is very clean staff very friendly and the breakfast was better than most i have had at marriott properties. upon checkout we were able to leave our bags at the hotel so we didnt have to drag them around until our train left later that day. i unfortunately left two coats in my room and housekeeping was fantastic and sent them by courier to me asap! thanks denise!!!! i would definitely stay at this hotel again!',happy
id42665,' ok i stayed here over a weekend and all i can say is...terrible location. good points: lobby is very nice and the renovated rooms are nice the staff was pretty nice bad: terrible location - near a shopping center which was basically closed and the mall way across is supposed to be dangerous. basically there wasnt any where to eat except for the hotel the starbucks in the hotel closed at noon on a sat so it was even tough getting coffee. there was some weird meetings going on that weekend a very loud wedding was going on so it was tough sitting in the lobby at night the pool was nice but there was a smell of gas',not_happy
id42666,' very reasonable hotel right downtown. clean nice room. request the side away from the railroad tracks. ok breakfast. very helpful staff. a little difficult to find as the driveway doesnt access belknap. i will stay there again.',happy
id42667,' i normally stay at hotel marlow but this time opted for nine zero. even though the hotel is located on the busy street our room was on the -- th floor and surprisingly quiet. beds are fantastic - some of the most comfortable ive ever tried! location is great close to downtown boston common river ocean... we will stay here again!',happy
id42668,' booked through priceline. when we arrived we were offered the cookies. the room was clean. be aware internet access in the business center cost money. we were planning a trip to legoland and seaworld. the doubletree was located between both attractions. the hotel is situated in a business park with restaurants groceries and gas nearby. we have - young children and had time to kill and were very pleased to have used the nearby playground and library! we would stay at this hotel again.',happy
id42669,' nice hotel the bed seemed awfully low to the ground but it was comfy. love the hardwood floors shower and the sit down vanity outside of bathroom.',happy
id42670,' great place to stay. the staff accommodated my stay of -- days. they upgraded me to a suite that had a refrig microwave and mini kitchen. breakfast is great. room was clean and plenty of space. near the mall and plenty of nearby restaurants.',happy
id42671,' the best thing about this hotel is the location. it is a block south of the air & space museum and the rest of the national mall. for me it was a business trip and i didnt get to visit any of the museums. it was a short walk to the buildings where my meetings were located. the lobby of the holiday inn looks like it is been updated recently with a modern clean motif. my room on the other hand looked old. the carpet was old. the furniture was old. it did have a flatscreen tv and new bedding. the corner room i had was small but still had enough room for a desk and a mini fridge. there was free wifi but as with most hotels the connection was weak and spotty. the bathroom was stocked with plenty of towels. the strangest thing was how low the toilet was. it was almost like a kid-sized toilet. starbucks is located in the lobby but was crowded every morning. if youre looking for a quick bite and coffee in the morning youre better off heading down the hall to the express deli where you can get in and out in a fraction of the time and probably save a few dollars. there are also two restaurants on property. i didnt try either. theyve got a small rooftop pool with several lounge chairs and tables. the hotel is pricey but what you get is a great location. youre basically paying for the location not the amenities or decor.',not_happy
id42672,' we got a friends and family rate so it was considerably cheaper than the other hotels downtown seattle. i have to say the location is great - though after walking around i got the impression that seattle downtown is so small you could stay anywhere and it would be convenient. we got upgraded so im not sure what a normal room is like ours was nice and spacious. the place was pretty good think the bed was a bit old (common complaint with most faimonts) so a bit springy but not terrible. i liked the gym its tiny but its got the basics and its in the pool area so there is a nice little atrium. if you are looking for free coffe in the morning it is poolside im not sure why. if you are a part of the fairmont club (free!) then you can use the gym for free. you go down get earphones for the cardio machines a towel and a bottle of water. i liekd this place.',happy
id42673,' the best part of my trip was riding the hotel shuttle to and from a mariner is baseball game without having to worry about traffic jams parking or extra driving! spent the extra time enjoying safeco field instead. our shuttle driver alex was outstanding! he knew all the best ways to get around town and was very prompt. the front desk was great even helped me buy last minute tickets to the game. as everyone says this place is not new and is motel-like but you cant beat the convenience. great location free breakfasts shuttle service to the games and a nice restaurant in the parking lot!',happy
id42674,' really no restaraunt? at -:-- on a tuesday the only place to eat was the bar with a -- minute wait? is it really too much to expect a major brand airport hotel booked full to offer actual food? the burger was okay but the wait was silly as was the noise level. room was quite nice and very quiet. access. to terminals a and e is good for c and d it is faster to take the shuttle.',not_happy
id42675,' this was my second visit to this property and i am sure it wont be my last. this is a great hotel. my first visit was during cherry blossom season in spring ---- with my wife and kids the most recent was solo both for business meetings. on both occasions the management and staff were excellent always making sure that we were satisfied with our stay. this past visit i drove down to the dc area and knew that i would be early for my meeting that day. i made a phone call when i was about an hour away and was told nothing was available for early check in. once i arrived a little after noonthe did another check and lucky for me a room was available. the hotel is in a good location easy to access from new york ave for folks coming down from nyc philly or baltimore. the hotel is a few blocks from the chinatown metro stop and a short walk to the arena where the wizards and capitals play. the national mall white house and union station are also reachable within a -- minute walk. it is a city location so you will see hear and smell all sorts of things places and people but at no time would i feel unsafe. breakfast is the standard hampton inn fare more than enough to get you going in the morning. free coffee tea and hot chocolate during the day cookies out at night. poets and busboys around the corner is a wonderful restaurant and i have yet to be disappointed with anything ive had there.',happy
id42676,' the staff is outstanding. the hotel is well kept both inside and outside. room was perfect for our needs. we were there for the brickyard ---. location off of i-- and to the speedway is great. we will be staying here again next year for the race.',happy
id42677,' a very well located hotel but too old. it needs new furniture new paint new bathrooms new curtains new carpets etc.. most of the staff in reception are not friendly. the bell captains are very nice and helpful. it´s impossible to sleep in any of the rooms facing the street. there´s a huge construction in front of the hotel. the noise is terrible. it starts at -.-- am. i would not recommend this hotel.',not_happy
id42678,' i come to la ca. and stay at biltmore in la. once every - months. i made my trip to california the last weekend of september . i must say it was a wonderful experience. from the lobby to the rooms i was impressed as i always am. i love the little shops there... one the older shops were replaced with a new shop ... i believe the store was named treasurer! beautiful store great products and very helpful service. its a great addition to the hotel and ideal for tourists like myself to go in and buy suveniers .. i will definitely be stopping in on my next trip.. i would definitely reccomend toursits and visitors to stay at biltmore it is an overall wonderful experience no doubt! caroline~ r.',happy
id42679,' we decided to stay here because we wanted to use our hilton honors points. previously we stayed at the courtyard by marriott downtown. we were pleasantly surprised with the hotel. it seemed to be in a much better area than downtown probably because of the university and was nicely renovated and clean. our room was small but very adequate for a one night stay. the bathroom was basic small but ok. no hair dryer as previous reviews stated so i brought one along. we had trouble deciding on a restaurant within walking distance and didnt feel like italian or japanese in and next to the hotel or the fare at the white dog so we chose room service. it was excellent! the steak was very good and served nicely. next time we will save the effort of walking around and simply use room service. staff seemed helpful and courteous. valet parking is $--. per night but that is expected here. we had the breakfast buffet in the morning and that was very nice for $--.-- per person. we drove the --+ blocks to jefferson hospital in the morning but that only took -- min. we will probably chose to stay here again when we need to go to jeff simply because we like the area better and the drive rather than walking to the hospital is not a problem for us.',happy
id42680,' this hotel was recommended to me by a friend and staying here was a big mistake. when we arrived we had to wait at least -- minutes to check in due to inadequate staff at the front. the desk clerk was bsing with a guest almost the entire time and ignored us. when we got to our room it was ridiculously small. my guess is -- square feet max. i stored my - suitcases in the shower so we could actually move without climbing on the bed. after getting out and walking around town for a bit we came back to the hotel at -- pm. we asked if we could eat upstairs on the roof deck where there is a bar and restaurant. yes they said. we went upstairs and were asked if we wanted dinner or drinks and we said both but we sit in the bar. we ordered a couple of glasses of wine and chatted for -- minutes or so. the waitress never came back so i tracked her down and told here we were ready to order. sorry the kitchen closed -- minutes ago. really? you knew we wanted to eat but never bothered to tell us. very rude waitress as well as her only comment was i guess you want your check then . no apology. nothing. we were there - nights and got clean towels (-) once. the room was never really refreshed. no replacement of soap shampoo or anything. this place has a creepy weird vibe to it. it may be a bargain by nyc standards but you get what you pay for.',not_happy
id42681,' i stayed here with a few friends and we had a - night stay we had asked for a times square view room but we where told there was none available the staff where so nice but maid never came near our room once. air con was brill and view even from the side rooms where lovely literally a stone throw away from times square so i understand how its so pricey. wouldnt eat food in the hotel had a look at the menu and the food was just to expensive. lovely and friendly staff overall.',not_happy
id42682,' we stayed here for a week in october ----. my husband booked it and i must admit to not having read tripadvisor reviews beforehand so maybe our disappointment was our own fault..... the hotel website shows lovely rooms so i was quite surprised when we drove in to what appeared to be a fairly ramshackle site. our room was in one of the older buildings admittedly facing the marina but opening on to a public walkway (which we had assumed would be divided into private balconies). the whole room shook every time anyone walked by and noise was a constant problem especially at the weekend. you make a choice between privacy and natural light - if you want the latter you must have the wooden shutters open but the world and his wife can look in as they walk past. also the walls are very thin and we could hear conversations in the next room. the bed was comfortable enough but facing it was a huge cupboard half tv cabinet and half wardrobe; with the doors open for either function it was impossible to walk past the bed. off the bedroom was a space containing a double sink unit but there was no door for privacy - do i want to watch my other half brushing his teeth or vice versa? then off this space was the bathroom with toilet and bath thankfully with a door. the air conditioning was incredibly noisy. it would start up like a rocket motor clatter away and then stop altogether till the next time - like chinese water torture if you let it bother you. we asked to move to the new block with private balconies but they could only offer us one overlooking parkland i.e. a strip of green separating the hotel from the road and for - nights only so we stayed where we were. our breakfasts were included to the tune of $-- each at the blue pearl and not once could we reach this total. hearty is the word that comes to mind! on our first night we ate at the more upmarket on-site firefly restaurant and had a disastrous encounter with a waitress which left us feeling like wed been part of street theatre or a happening by the end of the meal. this put us off till our last night when we ventured back and to our relief were served by a very nice young man - and the meal was good as well. we were glad we kept our rental car for the duration of our stay as it would have been hard to get around by public transport. however we didnt like being presented with the parking charge when we checked out - not mentioned on any previous occasion. there was free computer access in the lobby which was a bonus and people were very good about keeping to the requested -- minute limit if there was a queue. if we return to san diego i would not stay here again. the marina location is very pleasant but there are no shops or cafes close by and we were not interested in sea world which seems to be the main attraction for families. i would prefer to be somewhere with better facilities and nicer rooms.',not_happy
id42683,' we reserved three rooms for a group of us who stayed over the christmas holidays. the hotel was clean and the management was professional and responsive. the continental breakfast was very good and the food supplies were actually kept up with. the suites are comfortable and well equipped with king beds a sleeper sofa full-size refrigerator sink and coffee pot. the hotel is close enough to the river walk and other downtown sites to be convenient but far enough to keep the rates reasonable...and the parking is free. wed stay again!',happy
id42684,' we just returned from our most recent trip to nyc which we visit about twice a year to see grown children. we have stayed in a number of hotels in the city and the affinia dumont is my new favorite. the rooms are very spacious by new york standards the bed is comfortable housekeeping did a great job the prices are reasonable. the hotel staff was universally helpful and gracious. the location is excellent (murray hill) away from the crowds of time square but convenient to walk to all of the major midtown attractions and also an easy - --- block walk to the subway. there is a small kitchen in every room for those who want microwave-refrigerator-stove. the refrigerator was a nice convenience for us (the murray hill market a small neighborhood place is within a block and has very reasonable prices on drinks fruit yogurts etc.). we are actually returning in three weeks and already have a reservation to stay there again.',happy
id42685,' was at doubletree as conference was at medical association across the street. very nice hotel at a bargain price. nice pool. will return meals - huge portions one plate good for - staff friendly knowledgeable',happy
id42686,' we spent three nights at the hotel as part of a -- night fly-drive from san francisco to san diego. we found this to be an excellent choice. the rooms were good standard and the food in the restaurant was high quality for reasonable prices. my italian wife and her sister are not easy to please on the culinary front but they did not have a bad word to say about the food here. we also found the pool area and the internal courtyard to be useful amenities. the low-spot of our stay in los angeles was the trip to universal studios. this has almost nothing to do with the making of films and is just a theme park with rides for children and lots of food and drink places looking to take your money. stay away!',happy
id42687,' recently returned from a great week’s stay at this hotel. we had a superior room and thought it large for new york standards. the bathroom was spacious and had a nice range of toiletries and an abundance of towels. the bathrobes were also a nice touch. we liked the position of the hotel which was outside of the bustle of times square but also within walking distance of many places we wanted to visit. that said you were only two blocks from the subway which we also used extensively to get around the city so being this close was a real bonus. it’s the little complimentary touches that made this stay so good – the continental breakfast the turndown service with chocolates the bottles of water the all day juices and coffee served in the reception area and the wine and cheese between - -- pm newspapers and free wi-fi and laptop to use in the reception area. there is also a roof top garden [which i believe was part of big’s apartment in the first sex and the city movie]. finally the friendly and attentive staff made this a most enjoyable stay. will definitely return.',happy
id42688,' we checked in the denver downtown hampton inn for two nights on the --th of june as part of a - week trip around the national parks from the uk. hotel is centrally located and room was fine. the next day we went out for about - hours making sure that the do not disturb sign was not on the door and returned around -.--pm to find that the room had not been cleaned. we went to reception and told them and a young man said he would deal with it. we went out again for -- minutes and on our return found that nothing had been done about it. we were not happy as we were planning to have a shower and then go out. another young man on reception said he would do the room himself so we waited in reception but unfortunately he kept having to do other things so an hour later we were still in reception. we decided enough was enough and returned to our room which had fresh towels and a roughly made bed but neither the room nor the bathroom had been cleaned. we were not happy and were offered a free room movie as compensation. we were even less happy then! we pointed out the hampton inn guarantee and the member of staff phoned the manager who passed the message back that we weren’t entitled to a refund because we hadn’t booked direct! (i didn’t see that exemption in the ---% guarantee notice). i saw the manager the following morning just before we left and we went through the story again. she offered a one night stay at any of the groups hotels (she did offer a night in her hotel but it’s a long way to go). we accepted this offer and she said she would post it to us within a week and double checked our home address. over two months later we have received nothing so she was obviously just telling us a story to get rid of us. we are very disappointed with hampton inns and feel that the guarantee is meaningless. we sent this complaint to hampton inn head office but that was ignored as well.',not_happy
id42689,' we stayed at the embassy suites for - nights in november ---- after reading several good reviews. the room we stayed in was on a non smoking floor but it was obvious from the smell in the room that this hadnt always been the case. it stunk of stale cigarette smoke. as a matter of fact everything in our suitcases had the same awful smell when we unpacked upon our return home. in hind sight we should have requested a different room. the atrium is lovely and is a perfect setting for eating breakfast. also a nice touch is the manager is reception in the evening. doubt very much that well stay there again though.',not_happy
id42690,' stayed at this property for one night. the lobby was a mix of some older and worn fixtures with a surprising set of new furniture at the very front. reception was a fortress like an all night gas station booth. the staff were pleasant. the hallways smelled funny and hallway carpets were stained on my floor. the room furniture seemed like middle school quality clean but oddly downmarket. other guests sounds were audible in the hallway but the room itself was quiet. the bed was enormous and i wasnt sure that the sheets were clean. the bathroom was a mix of old and new fixtures again basically clean but there were two nickel-size holes worn in the bottom of the tub where you stand for a shower. the room was hot and stuffy and i couldnt get enough air from the cooler outside to bring it down. even though the air outside was cool so i had to run the ac. the room stayed stuffy. i woke up with a sinus headache and it didnt clear until i had been out of the property for an hour. the wi-fi didnt work right. weak signals on all floors even in lobby. a lot of guests congregated at night and next morning in the lobby trying to get enough signal and the two i talked to were frustrated. so was i because i wanted to work in my room. the room had a large tv but the signal was weak and only one channel was easy to view. the wall outlets at the desk were unreliable so my laptop drained and shut off during the night. oh yeah and the parking lot takes all comers and fills up so i had to park two blocks away in a city lot. one advantage was that it is just a half block walk to hollywood blvd.',not_happy
id42691,' while not the easiest place to get to the comfort inn manhattan bridge is a very good value. the room was good size especially for new york. the cleaning was thorough and the bath was among the largest we have encountered in ny. also the room was quiet and the entire hotel is no smoking. the breakfast was decent with the usual assortment of muffins doughnuts cereals juice and coffee and hot waffles. but the eating area is a bit crowded - to be expected. we would definitely consider this place again.',happy
id42692,' i have been a frequent guest at the dupont circle residence inn. in fact i have spent at least --- nights at this hotel in the last three years. as a result i believe i can provide a comprehensive and honest review of the hotel property and staff. the rooms are ample in size and amenities. other than some some outside noise on busy p street the rooms are very sound proof and quiet. however my primary reason for making this hotel my first choice when traveling to dc is the staff. there are other hotels that are closer to my work location but ive found over the years that a responsive hotel staff is the key to making my stay more comfortable and enjoyable. as with any hotel there are occasional problems that arise. but in my experiences the staff has been extremely prompt and helpful in resolving each and every issue to my full satisfaction. the breakfast buffet and evening snacks are always hot and fresh and i know for a fact that pam and the rest of her food service staff always receive high marks from the marriott and city health inspectors. ive found everyone from the front desk to housekeeping to be extremely friendly and helpful. bottom line -- simply ask and the staff at this hotel will do everything possible to make your stay in dc pleasant and enjoyable.',happy
id42693,' the location of the donatello at post and mason is as close as you can get to the downtown shopping scene in the city. the rooms are very nice there are usable amenities and the staff are pleasant and helpful. the in-and- out parking is very convenient. we enjoyed our stay.',happy
id42694,' stayed here for - night with my sis for xmas shopping trip. location is great walking distance to times sq empire state macys madison sq garden and much more. room was lovely and clean big tv spotless bathroom. staff were very helpful. i stupidly left a valuable gold ring behind me & cleaning staff had handed it in to lost and found they sent my ring back to ireland and i have it back again (very honest of them). really couldnt fault the hotel for our purposes it was ideal. rooms a little bit small but i guess space is limited in new york. lots of security :) has a service to store luggage if you have a late flight on the day of check out nice lobby helpful concierge all in all a pleasent experience :)',happy
id42695,' the huntington is a great hotel in a great location but know that you will need to walk-drive downhill to get to everything. that is not bad - just not what some people are looking for. the hotel is one of the last family owned properties of its type and quality and i prefer it over any of the other nob hill hotels of this caliber. the spa is fantastic the rooms are good sized and the staff is there to help. the big - restaurant is old-world class and charm and a nice diversion froms today is hot restuarants. the property is quaint quiet and a nice escape from the normal corwds and hustle of san francisco. our only complaint? no coffee maker in the room! although the big - served a great cup of coffee id prefer not to have to get dressed to go get it as i start my day. definately worth considering if you are heading to san fran.',happy
id42696,' nothing special about this hotel. my room (---) had adjoining rooms on both sides so i got to hear my neighbors well. not a good strategy for trying to stay on east coast time during a short business trip i did enjoy my room service meal of san francisco clam chowder in a sourdough bowl and the fisherman is wharf cobb.',not_happy
id42697,' added to my list of top five hotel expierences. if they had free wi-fi would be top three. edge restaurant also excellent.',happy
id42698,' i was planning to have a wonderful clean vacations so i decided to pick this hotel. i used online reservation as always but oh surprise !... -. smell like old cinema.... -. they need to clean a-c filters immediately. -. i reserved for $-- dollars night. they charged me $--- plus taxes. they didnt respect my reservation. -. towels are hard as rocks.',not_happy
id42699,' easy walking access to the subway system. $-- to jfk by taxi. very close to little italy and chinatown. walking distance to the village. clean and comfortable - if cramped. bathroom very small and a-c was really loud. front desk is helpful. unfortunately only had smoking rooms available when i booked.',happy
id42700,' my husband and i stayed at the belltown inn on a recent visit to our favorite city. the location is great walking distance to downtown pike place and seattle center. top pot donuts is a couple of blocks away and the desk staff clued us in to a little local gastropub down the street that was excellent. the bus stops at -rd and bell and -th and blanchard have buses that go anywhere one could possibly want to go (even the zombie walk in fremont). we didnt need a car we just got orca cards at the airport and rode the buses everywhere or walked. the reservations people were very helpful and patient as we dithered about out arrival date having planned to take the empire builder out to seattle we were forced to make changes in our plans at more or less the last minute when the trains were canceled. but they were able to add a couple nights to our stay with no problems. the room was adequate comfortable if a little spare. i basically had two (small) issues--we were a little surprised (probably because i neglected to doublecheck this myself) to find that internet access was via modem and ethernet cable at (a small) extra cost (no free wifi! in seattle! really!). and i would personally not call a mini fridge microwave and a hotplate (with only one working burner) a kitchenette . but we werent using the room as temporary housing (like some people do) and it was very nice for a week is vacation stay. one thing though--if you are not used to an urban environment--if homeless people and street people hanging around in a neighborhood is disconcerting or if the normal night noises of a city neighborhood disturb your sleep (as apparently they did for one other guest we heard complaining about it to the front desk) then you would be better off in an airport hotel or a downtown corporate chain hotel. we were fine i didnt see anything out of the ordinary but were from chicago. suburbanites might want to make a different choice.',happy
id42701,' a very business like hotel. it is a vast place that is geared up for conferences etc. a bit impersonal for our taste. the staff were very helpful and efficient. everything was clean and functional but lacked character. i was very disappointed to find the franchised starbucks coffee shop had closed at -.--pm on a saturday afternoon. the staff were still there but imformed me they got no customer (anyone hear precious from come fly with me?). this was very annoying as we were just hanging around for an hour waiting to go to the airport. we were kindly informed that they sold coffee back in the mall at dunkin donuts. no [--] sherlock! ok for a quick stopover but there are much nicer places to rest your weary bones.',not_happy
id42702,' we were upgraded to a lovely suite for $--. it was well worth it! the hotel is located near the t making all the sites accessible',happy
id42703,' if you are fed up of run-down small hotel rooms in nyc that claim to be - star consider the setai! argubly it is not the cheap either but at least you get value for money. style - loved it modern chic not too much. service - great everybody is super-professional. rooms - excellent - state-of-the-art large top equipped. location - great if you want to be right in the middle between central park and soho. only downside - cocktails in the bar dont match the overall impression... and the pool is not a pool but the spas is good too',happy
id42704,' this place was fantastic from the time we walked in. very impressed with the ambience. the staff was very helpful we did not have to do anything. love how andaz hotels basis there design on the surrounding area. the front desk informed us the hotel lobby was actually pictured after a vault-wall street. we had a great view rooms were large.',happy
id42705,' after years of staying up in mid-town i wanted the cozyness of soho lower east village for my last trip to ny. mixed feelings. the hotel was perfectly situated walking distance to subway and shopping restaurants etc. the room was pretty very trendy decorated. bed was quite hard. breakfast was fabulous (really european with french cheeses and pastries from balthazars). internet was via terminals in the breakfast nook or wifi. however the room was (and i admit i read it) extremely small even though we asked for a corner room (they are bigger). we were with -. there is no place to put the suitcase no place to hang anything. no shelf in the bathroom. if you get out of bed you have to shuffle-squeeze against the wall to get around the bed. all in all it was ok because the location was great the staff friendly super clean nicely decorated and fabulous breakfast. just be prepared to be cramped. oh: note to management: the water leaking all over the floor in the shower is a real bummer.',happy
id42706,' our family has stayed at the aloft twice and both visits were positive experiences. the rooms have been ready staff welcoming and helpful. our rooms were a generous size and very clean. as we have reason to return to the city we will be staying at the aloft again in september. the neighborhood offers interesting dining and entertainment options plus easy access to the subway.',happy
id42707,' we loved the clarion great staff very friendly the rooms were clean and lovely. perfect location. close to most of the popular tourist attractions. would stay there again.',happy
id42708,' townplace suites provides a little more room which is nice. this hotel was clean and comfortable but nothing out of the ordinary. i liked the fact that you could walk to a couple of restaurants. whole foods was also right down the street. i would probably stay here again if i had a meeting close by.',not_happy
id42709,' stayed there for four night and got a fantastic room in a fantastic hotel placed in the middle of some of the most peaceful tranquil and fascinating you can imagine. great staff great daily free wine tasting for the guests all the best of san francisco just outside the hotel door. this is my new san francisco home in the future.....',happy
id42710,' my son and i stayed - nights on a trip to the mayo clinic. everything was so clean and everyone was so hospitible! i have never felt so comfortable staying in a motel. there was coffee whenever you wanted it!!!!! it was easy getting to the clinic and everywhere else we decided to go. i will definately stay again!',happy
id42711,' after having such a wonderful stay in memphis we checked out or tried to check out of the heartbreak hotel only to be told we hadnt payed our bill. this was of course payed for before we left the uk. the women on the reception desk was very rude and decided she was going to take the payment from our credit card.never give the hotel your credit card just hand over $-- its safer than a credit card. when we arrived back in the uk two more attemps were made on our card. what should have been a wonderful stay was spoilt by this gastly receptionist. this was our -th visit and our last.',not_happy
id42712,' i stayed at this hotel for -days with my friend we booked twin room and we found it very lovely and spacious and well organized i really liked the starbucks in-room coffee maker location was very great hotel stuff was helpful i recommend this hotel !',happy
id42713,' we booked the waldorf astoria in new york for - nights on the last leg of a family holiday to america after researching the hotel website and in particular the guest rooms which looked lovely in the photos and were described as luxurious guest rooms . they were also described as cheerful bedrooms with oversized marble bathrooms which give our rooms a delightful ambience . we arrived late on the sunday evening checked in and then went down to one of the restaurants in the hotel for a meal which was extremely pricey (as we expected) but some of the restaurant staff were almost to the point of being rude - not the unparelled hospitality and service promised on the hotels website. on returning back to our room we did notice that it looked a little bit tired but as we wanted to make the most of new york is sights we only really used our room for sleeping and bathing until our last day when we spent some time in the room packing and that was when we started noticing things. for example the net curtain at the window was flithy the valances on the bed had holes in and were stained paint was peeling off in the bathroom the sealant was hanging off over the bath-shower the toilet seat was loose (you had to be careful how you positioned yourself when you sat on it!) and the vent in the bathroom was full of dirt which must have taken months to accumulate. there were -- of us in our party which meant we had booked - rooms for - nights each which we had booked and paid for - months in advance. at the time of booking we had also upgraded the rooms. im sure there are some nice rooms in the hotel - apparently the president stays at the waldorf in the presidential suite when he goes to new york so im assuming that is quite a nice room! - but unfortunately it would seem that none of our party had a nice room as on our return and discussing the hotel it appeared that there were similar problems in all the rooms. my sister in law wouldnt even put her bare feet on the carpet in her room as it seemed so dirty and these were the upgraded rooms - what would we have got if we hadnt upgraded??? when you arrive at the hotel and go into the main reception you are struck by the elegance and opulence as with most of the main areas of the hotel but unfortunately this didnt continue through to the guest rooms we were allocated. this was the third hotel we stayed in on our trip to america and we didnt have any issues with the other two hotels we stayed in (the first in san francisco and the second in las vegas) neither of which have the reputation that the waldorf astoria has. unfortunately that seems to be what the hotel is trading in on - its past reputation as it definitely didnt live up to our expectations and we certainly wouldnt return.',not_happy
id42714,' im a marathon runner in extreme shape and i was accused of smoking by the management. when i told them i dont smoke they basically called me a liar. the whole floor i was on stank of smoke. they tried to bill me $--- cleaning fee. lol. american express had to take care of the false accusations. their management team is awful extremly condescending. oh and julie -- should be fired asap she is the epitome of fail. here is my letter to the st regis: the serious and shocking allegations leveled by management of the st. regis hotel of wrong doing on my part involves smoking in a guest room. as i have told all parties involved i do not smoke i had a loved one just pass away from cancer.... i expect prompt attention to this matter. i have never ever been wrongly accused of smoking before especially by a supposed - star hotel. these accusations have cause myself and my wife plenty of anguish and ruined our honeymoon. i am mortified and sincerely hope this is taken care of before i escalate this to the next level. attached find my response to front desk manager julie --: hello julie thank you for removing the mini bar charge. as i had told you at check out we did not use the minibar. as for the $--- charge for smoking i dont know what your talking about? neither myself or my wife smoke. we are marathon runners and smoking is not one of the things we do to train. a close relative of mine recently passed away from cancer we do not smoke. at this point proof from the st. regis is necessary that in your words you and your guest appeared to have smoked in a non-smoking room . i am completely shocked....the first room we were given the whole floor smelled strongly of smoke also we had no cell service. we asked to be moved promptly which we were not and the second room also smelled musty - smokey in addition to being dirty. also the whole --th floor smelled of smoke. my wife and i had several problems staying at the st. regis san francisco . first was asking to be moved and our butler or the front desk dropping the ball. we checked in at -pm and were not moved until approximately -pm. the bathroom and the window ledge were filthy and we had to let housekeeping know to come and clean it again. there was never ice or water in the room after we made a point to let housekeeping know we wanted it there. several times we ran out of toilet paper and had to call the front desk half a roll was left in the room and not an extra anywhere to be found. we ordered room service once the order was all wrong they forgot my fries with the sandwich and also the dressing for my wife is salad. we had to wait another -- minutes to get the ordered items by that time the food was cold. never once were we greeted by the doorman when we walked in after a long day. both floors we were given rooms on smelled of smoke. the final problem was when we were checking out and you julie -- were helping and there were bogus charges on my bill. this is extremely unprofessional and completely the opposite experience ive had at other st. regis properties . i am a frequent traveler and i have never been treated so poorly by a supposed - star property. as i told you when i was checking out yesterday i am in napa valley for few more days of vacation. your email this morning pretty much ruined my day. i would expect the st. regis to solve this today amicably and issue a complete refund asap. i would like you to forward this email to the san francisco hotel manager and st. regis head office. i will be contacting them as soon as i return to los angeles .',not_happy
id42715,' because it is close to where my in-laws live my wife and i have become regulars at the beverly park plaza. last year alone we stayed for multiple days on at least four occasions. once due to a death in the family we recently stayed here for over two weeks. as noted by other reviewers this can be a quirky hotel and the service can be inconsistent. however the price is usually right and there are many good things about staying here. many complaints seem to originate from visitors who have stayed in the annex. we have not stayed in the annex and know enough to ask for a suite in the back and not on wilshire blvd. what we like. we like the suite and the price. i can’t think of anywhere else in the area where you get basically a full one bedroom apartment for that price. yes the decore is a bit on the dated side but it is generally in good shape. we like the full kitchen facilities. we go to the store before checking in and buy all of our breakfast needs and usually only go to room service for extra coffee. but we’ve also used room service. room service is ok not spectacular but it is sufficient for most snake or “too tired” to go out conditions. you won’t write home about the food but it isn’t bad either. we like the cleaning staff. our rooms have always been very clean and well tended to. we like the valets. they get to know you they work hard. we like the location walk-able to either beverly hills or westwood. for us we really don’t have to drive much in la which given that it is la that is remarkable. the air conditioning isn’t bad. can get the room reasonably cold which is important. the pool area is inviting. we’ve enjoyed lunch around the pool on a couple of occasions. we used to think the gym was ok. they recently moved it as part of the remodel. while the equipment is ok they’ve made it harder to watch tv while on the treadmill than it used to be. its not bad just not great. some things we haven’t like. while there are some lovely people at the front desk there are a couple that have quite an attitude. i think they think this hotel is in beverly hills catering to the stars instead of being beverly hills adjacent catering to people waiting for their plastic surgery to heal in town for their nephew’s bar mitzvah or visiting in-laws. a small matter but they should get over themselves. another complaint. i feel i am a regular. as said i’ve stayed at this hotel now more than -- times. when i was there for a funeral – a booked stay of more than two weeks – i was given a note around day -- asking me to come down and settle my bill. seriously they knew we were in town for a funeral. they knew that we’d stayed there multiple times. indeed we were scheduled to stay there again in just over a month at christmas. i know it was about accounting but it felt like they didn’t trust me. frankly i was insulted. having said that not insulted enough to not stay here because the rates and the other advantages are too good. the internet is terrible here. they charge for it ($-- a day – and what is that? you can’t give free internet access?) and when you do pay for it it can be sporadic. there is a business center where you can access the internet for free but they make it a hassle to get a hotel password and the staff doesn’t understand the equipment very well. some of the rooms have the special foam beds. i don’t like the foam beds. they make me hot. if you would rather have a regular mattress you should ask for one. they’ve always been quite accommodating to us on this front. anyway this is a solid basic hotel. it isn’t glamorous (in spite of what some at the desk might want to believe) but it is very good value for money for the most part convenient clean and comfortable.',happy
id42716,' i was attempting to return to the states from london and could only make a houston flight during hurricane sandy. getting back to nyc was a nightmare. spg is always my go to hotel brand so i was stoked to find this little gem (sarcastic) in houston. i was only going to be in houston for -- hours so i wanted airport convenience. spg is website advertised a free airport shuttle but after having waited for -- minutes and calling the hotel -- times my co-workers and i decided to pay for a cab instead. that was irritating. upon arrival the attendant at the front desk asked well why didnt you just call us when we told her about our issues with the shuttle. i wanted to scream. my room was basic to old in terms of sheraton quality. the lock on my door did not work but i continued to use my key just to fool myself into a false sense of security. i ate in the club lounge bar downstairs and the breakfast buffet--every single person in all three was super super polite and accomodating. the front desk on the other hand could use some in service training. the lady that checked us in told us all that we could eat breakfast in either the club lounge or the restaurant in the lobby due to our platinum status with spg. she advised us to come to the desk the next morning and pick up vouchers for the restaurant--not sure why she couldnt give us the vouchers at check-in like every other hotel does. maybe she was trying to pass the buck. sure enough the next morning when i asked the gentleman at the front desk for a breakfast voucher he looked at me like i was speaking chinese and advised me to go to the club lounge. my coworkers all got the same run around. we explained the disconnect to the employees of the restaurant and they were very accomodating. taking the shuttle back to the airport was much more pleasant. two stars. my experience was below normal sheraton quality. would probably stay somewhere else next time. almost went with the marriott inside of the airport. hindsight is -----.',not_happy
id42717,' we booked this room through expedia for a four night stay beginning on may --th. i was visiting relatives in the area and booked a non-smoking room with two double beds. upon arrival saturday i was told there were no rooms available. short version of story: we ended up with a room that was musty smelling. sheets were clean but the blankets should be replaced soon as they are worn. the breakfast was convenient. pool was clean and we had it all to ourselves. we did have a problem in the room with small brown ants climbing on the walls. none were in the bedding. there were also ants on the ice machine in the hall. plaza and food places nearby. would have liked a guest laundry. i would not recommend this hotel to friends.',not_happy
id42718,' it certainly was a change from the westin or hyatt. $--. to upgrade from one to two beds. mediocre housekeeping . snooty front desk staff. the one good thing to say about the place was the free computer access in the lobby.',not_happy
id42719,' we stayed here on a weekend in chicago after visiting friends in milwaukee because we had stayed in - fairmont hotels on a canadian rockies trip in ---- and loved them. the hotel in chicago was beeautiful but it is a distance from the magnificient mile riverboat tours etc. the hyatt regency is closer and when i checked it is price today it seemed cheaper than the $--- (incl. tax) we paid for two nights at the fairmont. also i thought for what we paid the maid service could have been a lot better. someone knocked in the morning when we were taking showers and never came back until -:-- when we were back at the hotel to change for supper-slept in a bed that night that should have been refreshed. however i have to say that gina at the concierge desk made the trip worthwhile and enjoyable as she guided as to restaurants and booked our tour at wendella boat tours-she had a lot of patience.',happy
id42720,' we stayed at the royalton for - nights in mid august ---- upon arrival we had seamless & friendly service. the rooms are modern and minamilistic and look exactly like the photos on the web. the location is excellent especially for those (like us) that had not been to nyc before (it is walking distance to all of the main attractions). i loved the lobby- it is more like a club lounge where locals come to have a drink after work this gives the place a fantastic ambience when you walk in. having a resident dj just added to the vibe! the bed is very comfy and the korres products are devine. i also loved additions the royalton offers in it is mini bar- such as the romance packages and things like dream water- so cute!! the morning after we arrived we found that there was water trickling down the ceiling (from the penthouse above- they must have left the bath running??!) the water progressively got worse within a few minutes. we rang the front desk and within minutes we were relocated and upgraded to a beautful suite. what amazing service. management and staff were so responsive. we also received a lovely note and bowl of fruit from management- this was a lovely touch. for me the way that management responded to the issue made all of the difference and shows that they are a cut above the rest. the suite was amazing we loved coming back and having a bath in the coolest tub i have ever seen after a long day of sight seeing. we will be (& have already) recommended the royalton to our friends who will be visiting nyc soon. after our stay at the royalton we went to the gansevoort in the meatpacking district for - nights- this was a great idea as we got to experience - very different parts of ny in one trip.',happy
id42721,' just spent several days at a national meeting in this hotel and was very impressed with the staff and location. that said no amenities room service or real food service at all. the one dining drinking location serves no lunch poor dinner and the bar does not open until - or -:--.',not_happy
id42722,' we stayed at this hotel at the start and end of our road trip from l.a to vegas to san francisco check in went quickly enough although they could have been quicker when i went back round because our room keys didnt work. rooms were clean and the beds were comfy breakfast was fine if your after something quick although we had breakfast in dennys which was pretty good. we drove into downtown l.a on the first day half an hour took us in traffic wasnt too bad recommend the city sightseeing tour we got it for -- dollars each and it lets you c pretty much all there is to see in about - and a half- -hours. we drove to six flags the second day bout -- mins away it was a good day out also. overall this hotel is perfect if your looking for a place to get your head down seen a few complaints about aircraft noise me personally didnt hear a thing!',happy
id42723,' this was a great hotel in a very convenient and hip area. the parking is free which in dc is nearly un heard of. the parking garage is terrifying to say the least but free is free and beggars cant be choosers! the rooms were large and the beds were very comfortable. the staff was friendly and helpful- couldnt have asked for a better hotel stay.',happy
id42724,' loved my stay at this hotel. this is my third trip to nyc and decided to splash out this time and stay in times sq. great value given the locationrooms cleantidystaff helpful. food and drink a little pricey but lots of alternatives to be found elsewhere. billy elliott musical just across the road so put it on your list of things to do! thank you to all at the paramount for my best nyc experience to date!',happy
id42725,' we stayed here because we were in town to see the yankees play the orioles at camden yards. this hotel is the perfect place for that only had to cross the street to get to the game. the hotel is very clean and well maintained we would stay here again.',happy
id42726,' overall this hotel is nice. but hardly worth the $--- a night i paid on a recent one night trip over to the houston area for a football game. i had high hopes to stay at the visiting team hotel to truly make it a fan experience. i called numerous hotels who told me to check with the hilton americas. i eventually spoke with the hotel manager who explained they are a preferred nfl team hotel . while i understand they can not tell me who is staying at the hotel they can certainly tell me who isnt and they had no problem mentioning that the home team was staying and the rolling stones stayed just a week prior. unfortunately my team was not staying at this hotel and i was suckered into thinking they were. the staff was not very knowledgeable about the surrounding area. my wife and i were looking for lunch and led on a wild goose chase trying to find a simple quick meal. there really is not any places to eat (outside of paying hotel prices) with-in about --- blocks. also for the football game we were told the metro rail would be the best way to take the cheapest trip to the stadium. the concierge failed to mentioned to us it is a free ride to and from on game days. something a random stranger had to tell us after we paid for tickets to and from. while i found the bed comfortable the pillow left little to be desired. i simply could not get comfortable as it was like sleeping with my head on a rock. also note that the thermostat does not have a fan on setting. so its hard to drown out noise from the hallway. i was startled awake numerous times with people coming and going in the hallway. also worth noting the ice machine on our floor was broken. not all that big of a deal but when you pay over $--- for a nights stay you expect things like that to work. i can honestly say i feel ripped off. from the attempted fan experience to the broken ice maker. i wish i would have saved myself $--- bucks and stayed somewhere with a free breakfast and free parking.',not_happy
id42727,' we stayed here on an overnight while driving from ny to athens georgia to get our girl off to grad school. it is directly off the highway and check in was a breeze. we stayed in a - room king suite that also had a pull out couch. the room was gorgous the bathroom large and well stocked-the bed was super comfy (sofa bed less so-but what do you expect) the free parking lot accomodated our huge moving truck and we walked across the street to tgif for dinner (we were too late for the free evening goodies...darn it!) the free breakfast was pretty good and did i mention it was free! eggs and meats waffle maker cereals yogart and fruit. good coffee and juice as well. they are pet friendly as well! i highly recommend this place!',happy
id42728,' we booked this hotel based on trip advisor reviews and werent disappointed. location is great. room was very comfortable and very clean. the staff is very friendly and helpful. we really enjoyed our stay and will stay here again.',happy
id42729,' stayed at the mony over -.- weeks end may. having stayed at the four seasons ritz-carlton central park essex house and st. regis before i can objectively say that the mo has the best overall package. incentives to stay: -) modern and new it is not frayed like the ritz-carlton and - seasons and occupies a modern building without the creaks and sounds like at the ritz-carlton just down the road. -) the rooms are very spacious for central park hotels. stayed in a standard room. -) all rooms have a view. either central park or the hudson. while many of the park views are partially blocked by the trump for the same price at the others ive mentioned above frankly youd be looking at the air well or another room is window. -) the concierge is excellent. they were friendly on the ball and went out of their way. only the - seasons and i hear the carlyle can compare or exceed. -) the techno deck-out in the room is the best ive encountered in ny. tv in bathroom fax machine and multi-line phone for conference calls and internet on the flat-screen tv are standard features. -) a lot of people write it is expensive. frankly i think it is more than reasonable compared to other similar - stars along central park ways. the ritz-carlton charges -----% more for far worse. the - seasons is also more expensive. you need to compare apples with apples. no point comparing it to say the novotel or radisson. discentives: -) service is still spotchy. it is getting there but some kinks remain. the doormen do not open the doors or greet you with a smile. bad first impression. -) housekeeping can be a little wobbly with replacing things. however this seems to be a ny-western hemisphere thing in general. -) the partially blocked views as mentioned. to be nitpicking clear views would be great. however if you are thinking about moving to the trump for the view think again. the same price will not get you a central park or even hudson view. you get a view of a next door building and maybe the mo :-) i checked. -) having travelled extensively in asia as well frankly most hotels in the western hemisphere need to catch up. service amenities room space all pale next to the asian hotels. i dont look at cost since cost of living is far higher in ny compared to say bangkok. still mony is the closest ive come across in the u.s. to a class act nearly on par with it is asian counterparts. it is my pick for a ny hotel.',happy
id42730,' since it is located in the financial district we got a great deal here while staying the weekend. only a few blocks away from north beach and the embarcadero. buses and bart (bay area rapid transit) are just down the street. we took bart from the airport (both oakland and sfo have routes) and never had to rent a car while in the city. a lovely professional hotel!',happy
id42731,' ill explain my rating because this hotel was clean the buffet was average but good got a decent price on a hotel reservation website-- this hotel was good for spending a night. however the main reason one would consider an airport hotel is usually because a) you arrive late at lax and need a hotel and b) you leave very early from lax and need to be close. the shuttle here is unreliable which otherwise would not have mattered had it been a stay not associated with a timely and reliable ride to the airport. we arrived on a --pm flight from the east coast with the hope of getting our kids to the hotel quickly so that they could rest. i called the hotel and gave all the pertinent information (my name the terminal our airline and the amount of passengers) and were told someone would be there in about ----- minutes. the driver passed us by as we were waving jumping and yelling and was driving on the furthermost lane on the opposite side of the street. it was pretty clear that he had no intention of picking up anyone rather it seemed like he was just cruising along wasting time. my -- year old called to ask for another shuttle and the man who answered barked at him saying that he was supposed to call and give all the pertinent information (the name the terminal our airline and the amount of passengers) otherwise he shouldnt have expected someone to be there (!!!!!!!)..we had to wait another ----- minutes for the same driver to show up. when he did he didnt even look at us--he just opened the door and didnt even try to help me and my boys with the bags!!!!! atrocious!!!!!! we werent at the hotel until about ----pm. of course i complained and was told i got a upgrade to a room with a sleepnumber bed. for us it was a waste of money and time and there was no value. the point of our stay was to have a dependable shuttle to get us to a hotel and the radisson failed miserably. i would not recommend this hotel to anyone wanting to get to-from the lax airport in a timely manner. if you are staying for any other reason then id give this hotel - stars.',not_happy
id42732,' i was very excited for my first nyc boutique hotel experience at the time. the location couldnt have been better but that is about where the satisfaction ends. the hotel advertises ipod hook-ups for the stereo (a huge selling point for me as my girlfriend and i are heavy music listeners)-- they have one cable for the entire hotel. despite calling the desk to request it everyday we never received it. the carpets were nasty dirty and stained. nasty. the hot water was inconsistent at best. staff were not at all helpful-- not rude just very apathetic. wifi was $-- per day (!) for the money id recommend staying in a chain hotel or another property...',not_happy
id42733,' we chose this hotel because it was newish. the rooms were compact but stylish. we got very good rates at $--- per room per night. there is a large bar lobby which is the heart of the hotel: all very bling and we enjoyed some celeb spotting. the spa does nice bliss treatments. but this hotel is limited. there is only one restaurant with a limited menu. room service options are very limited - and the in room breakfasts were terrible. the pool and pool bar is not owned by the hotel so you can only use it during the day - by late afternoon the lifts are blocked up to the pool. the pool bar is a great place for lunch. there are lots of loud private parties going on up there most evenings.eg pool parties on sunday afternoons so forget laying by the pool. not much going on in the immediate outside area - but the hotel is well staffed with good security . so - not good for families - but just great for someone who enjoys drinking cocktails and people watching. the manager chris was particularly helpful and really made a difference to our stay - the hotel is lucky to have him as he does actually make things happen. they really will accommodate any request if they can which is a great usp.',happy
id42734,' hotel was ok but now we find they have charged us twice and they do not want to refund!! do not go there!!!',not_happy
id42735,' i got the double room with my wife. it had none of the problems other reviewers cited. it was spacious enough reasonably clean and nice. keep in mind that it is a two-star hotel. the elevator still doesnt work but the a-c did. there may be better hotels for the money but it was reasonable. in my opinion most of the hotel is detractors probably had the economy twin room which is as much as $-- cheaper. when you ask for economy youll get economy. breakfast was a breakfast bar in a small room near a loud coke machine and offered coffee cereals english muffins bagels etc. it was crowded and you had to reach around and over other guests but once again probably not unreasonable for - stars. i was unpleasantly surprised by the --% room tax but that is dc is fault. id try to avoid staying anywhere in dc as it is very expensive.',not_happy
id42736,' i visited d c twice this year so far and stayed at the savoy both times i really enjoyed the location which is walking distance to everything. i really liked that there were no surprises upon arrival. everything looked as advertised clean and a well informed staff was very helpful. will be a destination for all my future trips to the nation is capitol.',happy
id42737,' at $--- (labor day weekend) the marriott was ok. there were minor problems like a toilet seat that would not always stay up and some street noise in our --th floor room. comfortable beds lousy pillows. little hall noise but what there was came right through the door. no noise from neighboring rooms but no sign they were occupied. close to bart from the airport. $---day parking. good central location for mass transit.',happy
id42738,' i stayed in the ames in boston in june ---- as part of a wider trip to the us. the hotel as a whole is very well presented super clean and very well designed. i especially liked the outside area where you could eat a meal on some nice outdoor sofas. the room itself was bright and spacious - the bed was very comfortable and the bathroom was very large with a great big shower. we ate lunch in the restaurant one day - very nice food and reasonably priced (although everything in boston seemed that way to us... we had just arrived from the hamptons). the service was really charming - id like to thank the restaurant manager who very humerously protected us from a homeless man who was bothering us and the other staff were great too. also a nod to the concierge charles who was super-helpful and very funny. all in all a great hotel - only down point was being charge $-- for a - minute international call - that is beyond all measure of reasonably what a hotel should be charging. this was wiped when we pointed out it was actually a reverse-charge (collect) call - but still i think it is unfair of any hotel to overcharge for services like this. didnt spoil our stay though id definately go back.',happy
id42739,' ive traveled all over the world and this is by far the worst hotel ive ever seen. i wish i didnt have to write this but the morning light revealed human blood on the wall by the sink. for from being apologetic or even concerned about the reputation of their hotal the management refused to even take a look until two police officers came. (i called --- for the health inspector but because it was a saturday they could only send a squad car.) when someone was forced to look incredibly all he said was it looks like somebody blew his nose -- yeah maybe a leper with an elephant is tunk -- no apology no refund. he just refered me to a manager who siad nothing had been reported to him and that i was lying. spare yourself.',not_happy
id42740,' my recent stay was very nice - the room was clean and spacious. loved having the wardrobe in the bathroom - for business travel it was perfect!! had a quiet room and a nice view on the --th floor. staff was very friendly even when there were two major groups staying at the hotel so it was full. the only problems were my toilet dripped but i just shut the bathroom door in the evening so i could sleep. i did not have time to call in and report it. not a lot of things to do downtown but had a nice dinner at the chevront restaurant. the hotel terrace on the -th floor was pretty cool.',happy
id42741,' this is a nice hotel but the layout is very convoluted confusing and byzantine is nature. very easy to get lost igetting around the hotel. it was once a early spanish college in colonial days. if you are a first time visitor to san antonio or to texas this hotel would give you a good flavor of texas. the hotel is perfectly located on the san antonio river walk. the rooms are smallish but very clean. bedding very good. the outside rooms along the street are very noisy at night...avoid them! pool area also on the small side. one thing that is outstanding about this hotel is the staff and management attention to details and comfort of the guests. they are outstanding. one last thing there are over -- downtown hotels in san antonio and competition is quite strong. this hotel will need a major refreshment soon!',happy
id42742,' the location is convenient right off the free way about -- miles from the airport. if your business trip is in the business center region this will give you the best value for your dollar. the breakfast buffet is simple and free it has enough on the menu to kick start your day. the room i stayed in was clean. it has an ac unit in it along with a microwave and a mini-frigerator. the only irritating thing about the place was the smoking odor. the halls smelt like cigarette smoke which seeped into the room. so if you are a non-smoker like me then this might be a drawback for you. i was able to bare with it because i checked in late and left early the next day. for the price of under a $--- i recommend the hotel for a one-two night stay.',happy
id42743,' pleasant helpful staff. recently revamped rooms. good beds wifi bathrooms parking centrally located handy to freeway and hollywood',happy
id42744,' based on trip advisor reviews (the orchard was in the top -- places to stay) and accessing the hotel website we decided to stay at the orchard hotel during the march break (canadian for spring break). while booking accommodations i was impressed with the professionalism and friendliness of the person i spoke with and they promised me that all our requests would be met which included adjoining rooms (family of -) a room on a higher floor mattress toppers extra pillows and towels. checking in was a pleasure; front desk staff were extremely friendly professional and fast! i was amazed that all requests were on file and i was assured that our rooms were ready with everything we needed. true to their word all requests were carried out. i have never had this happen ever!!!!!!!! both concierges provided several excellent restaurant recommendations they helped us with directions and gave great advice. their services were invaluable to us. the rooms were spotlessly clean towels are thick and large shower is great no noise from hallway or next door beds were super comfortable with mattress toppers (make sure to request them). we experienced everything you could ask for and more. midweek prices for rooms are extremely reasonable when considering this is downtown san francisco and other hotels are twice the price. you get bargain prices for a top quality room and service!',happy
id42745,' my sister-in-law and i were in ny to take in a show and do a bit of sight seeing . we just needed one nights accommodation this hotel is ideal. one block from central park it is a little old fashioned and the lift is very slow but the rooms are clean and tidy. our room was on the -th floor with two queen beds and a small but adequate bathroom. at $--- this is good value for your money no frills but good location and there are plenty of places close by to eat or just grab a quick coffee',happy
id42746,' we stayed here memorial day weekend coming from ireland we were unaware of the holiday weekend and were quoted a higher rate than normal but when we arrived jayson recognised us as having stayed before and gave us a good deal. this hotel is so convenient to most everything amtrak at the back is the cause of some noise but how good is that to have a train stop a block and a half away. rooms are always fresh and clean continental breakfast is substantial and included in the price of the room. the italian quarter is - blocks back with some great restauants and the airport is a $--.-- ride away. great place great location and great service.',happy
id42747,' the cleaning staff came to the room while we were still checked in but out of the room and started to throw out all our belongings. if that wasnt bad enough i received a charge of $--- on my credit card. when i called to complain they accused me of breaking a table and not reporting it. there was no broken table in the room while i was staying in it. i just wanted people to be aware of this so others dont get scammed like i did. i am filing complaints anywhere and everywhere for support to get the charge taken off my credit card.',not_happy
id42748,' this is my favorite hotel in seattle. the service is top notch and the whole place is spotless. i much prefer the location of the fairmont to a lot of the higher-ranked seattle hotels (i have also stayed at inn at the market and alexis). in my opinion the whole -st avenue scene is very...well...homeless. what i mean is that there are a lot of bums hanging around that whole strip all the time. the fairmont is close to a couple of really nice restaurants (purple capital grille) that are worth checking out. but i must say if you dont feel like going out the fairmont has the -nd best room service food (-st being st. martins lane hotel london) that i have ever had in my life. our room itself was very big and nicely furnished. the bathroom was spacious and fixtures etc. all looked very new. the bed was huge and really comfortable. for those comparison shopping know that our higher-priced room at inn at the market was about a third of the size of our fairmont room and not nearly as comfortable or nicely decorated. the staff at the fairmont was so friendly and truly made us feel at home. we were upgraded upon arrival (which is always a nice surprise when you book on a travel website instead of through the hotel). the night before we were leaving the hotel put a note under our door indicating that there was an impending snowstorm expected overnight and that we should allot extra travel time to get to the airport. this was much appreciated as we were unaware of the storm and had to make it to a -:--am flight. i think this is really impressive and it is very much indicative of the considerate and personalized service that we received throughout our stay. i do not plan on staying anywhere but fairmont on future trips to seattle!',happy
id42749,' we had a family wedding. the hotel was selected for us. reading reviews i thought oh boy! but honestly it was great. yes there is an airport but it did not bother us. everthing was exceptional. the beds were the most comfortable i have ever slept on in a motel. i am a bad sleeper so that is saying something. the only problem we had was commication with the cleaning staff. not very good english. happens most places these days. would never thought to much about it but we lost a a member of our family the housekeeper did not have clue what i was saying.',happy
id42750,' weve been staying at this hotel over the span of a year for work. right off the t stop it is very convenient to downtown-city hall and is walkable as well. it is about what youd expect from a hilton and the staff is very friendly. rooms are nice but i do hate when i occasionally get a shower-only room. cookies are yummy and you can always get another one if you need it even after youve been there a day or two! room service - way too pricey but the food is ok. there is a new panera about - blocks away a ca pizza kitchen a few feet farther and a p.f. changs too. also - if you need something fast - a mcdonalds is within view. i would stay here even if not on business.',happy
id42751,' both my husband and i really enjoyed this hotel. the employees were incredibly nice and helpful from the beginning of our trip to the very end. the first person we met was the porter. he reminded my of that wonderful porter lamar in the movie that thing you do. when my husband realized late at night after the stores had closed that he had left his cell phone charger at home and desperately needed to have his phone charged for an important meeting the next day the concierge found a charger that matched my husband is cell phone. the driver of the shuttle was informative a great driver and extremely kind. the restaurant fishbones which is attached to the hotel is an absolute must! the service is only second to the delicious food. you have to try the jambalaya!!! omg!!! the room was spacious and cozy at the same time and the bed was wonderfully comfortable as well as beautiful. the only downside to the room was the amount of towels left. there is a very deep and inviting tub so if you decided to indulge yourself before going to bed you wont have a dry towel for the morning unless you call and request one. this was one of the best experiences (other than the westin and the hyatt in hawaii) that we have had at a hotel. highly recommend it!',happy
id42752,' great location in downtown seattle and the people who work there are very nice. just a couple of things that were disappointing. the towels are thin & rough to the touch which may have added to the problem caused by the complimentary toiletries we both broke out in red splotches! problem solved when we went to the store and bought some good stuff. the highlights were a nice bartender and watching the kids in costume from sakura-con.',not_happy
id42753,' we booked this hotel for a two-night stay to visit the texas state fair. the location is not great (several miles from downtown) unless you have business at the nearby market center. we chose it for the weekend rate and location near freeway. check-in was easy.........but flawed. we requested a king-bed room and the check-in person verified the room we were given was in fact a king-bed room with a downtown view. not........ when we arrived at the room the first thing i noticed were two beds. it wasnt a big deal since the room was rather large and easily accommodated the two queen beds. but it wasnt what i asked for or was just told - minutes before that i was receiving. so i went back to the lobby where i was given what i asked for. how do these things happen? the room was clean excellent bed and bath. the breakfast buffet was decent. all-in-all a typically slightly above average business hotel. id stay again.',not_happy
id42754,' hotel was ok. the area was a bit desolate. room was spacious. pool was small but cute and clean. breakfast had good options.',not_happy
id42755,' weve stayed in this fine hotel a dozen times and always enjoyed it. great location in a quiet neighborhood close to public transportation and to central park. the rooms are small but we never come here to dance in them; - people can be accomodated in the suites. the shower is hot and tempts us to stay in them forever after a long run (we come here for the ny marathon). the staff is friendly and most helpful the price is right and permits us to stay an extra few days. deo volente well be back many times.',happy
id42756,' a great find in a great location. madison ave at --th street. - block from subway and - blocks from a host of indian restaurants. walking distance to theater district. great ambiance. beautiful rooms and great food. it is our new favorite in nyc. say hello to michael in the lobby bar. filming for good wife when we arrived. blue bloods episodes filmed in lobby. lots of fun!',happy
id42757,' my husband and i stayed here for the capital city half marathon. super location. i was a little worried about getting out after the race but it was very easy. parking costs extra and the lot is small and very cramped. the building is old but the rooms had updated furniture and bathroom features which were more modern. the staff was upfront about a prom happening the same evening we were there and did put the runners on upper floors. we didnt hear anything out of the ordinary. would stay here again.',happy
id42758,' weve just spent - nights at this hotel. overall a great experience (and the price was great too for nyc anyway). here are a few highlights: location: unbeatable. easy walk to many tourist attractions and most others within an easy $----- taxi ride. world-class shopping dining and nightlife within walking distance. a subway entrance is right outside. at the same time by not being in the middle of the tourist-only times sq. zone you get a much more pleasant and authentic nyc experience. last but not least a ---hrs drugstore (essentially a small supermarket) right next door. rooms: our room would be considered normal-sized in most places meaning it was huge by nyc standards! clean and cheerful. our room had a nice view and i was told it is even better on the other side. beds were very comfortable including the sofa bed. great pillows (marriott standard). bathroom fairly basic but everything is there it all works and it is clean. our only complaint was the heating-cooling unit: it was quite noisy and at first did not work properly (although they did fix it promptly and gave us a breakfast coupon for the inconvenience). hotel services: we only used the restaurant which is only open for breakfast. food so-so considering the price but all the staples are there and it is convenient with kids etc. i must say though that the service was great and very child-friendly a big plus. there is no bar and no lobby to speak of but there is so much stuff just outside that i cant imagine anyone would miss it. people: the best part. ive stayed in many nyc hotels before in almost all price brackets and this one is certainly one of the friendliest most welcoming places ive experienced.',happy
id42759,' the hotel was clean and tidy but needed redecorating and some light bulbs that actually give off some light. its a very standard hotel - staff were not that helpful but the location made up for it. - min walk up the road and you are at the beginning of the walk of fame. the breakfast was good especially as it was free. different things to choose from dohgnuts cakes toast cereal pancake machine and juice although the lady looking after the breakfast was quite protective over her pancake machines! there was also wifi but you have to ask behind the desk for the code and only worked in reception! there is a starbucks around the corner a ross dress for less and in n out burger close by. all in all we would probably stay again due to the location and cost. if we were not on a budget we woudlnt have stayed here!',not_happy
id42760,' spent one night at the marriott del mar. good location decent price and an average-good stay. nothing special nothing bad either.',not_happy
id42761,' cool place. nice people. convenient location. decent prices. very popular. unusual history as an office building but beautifully converted to downtown hotel. we enjoyed our stay and plan to return on business leisure and all trips. would recommend to friends.',happy
id42762,' the four seasons is new but poised to be one of the best on the inner harbor waterfront. the rooms were reasonably sized with floor to ceiling windows for plenty of light and great views. they have a reasonable working area and outlets were easy to locate and use. the staff at this hotel are excellent always very helpful and smiling. the pool is a real gem.',happy
id42763,' yes it is noisy but close to everything you want to see. also for the price (very reasonable) you cant expect peace and quiet. room was clean. very close to golden gate park',not_happy
id42764,' i booked several hotel rooms for a girls night away for me and my other mommy friends. we had a great experience getting the room booked and spoke several times with the front desk to make sure all things were in order. (they even called me back to confirm all information the day before check-in.) when we arrived our rooms were not immediately available but they were quick to get us checked into rooms that were cleaned and ready. because we were unable to have all the rooms together they gave us complimentary parking for all of the vehicles (we had -) and reduced the room rates on all the rooms as well. the rooms were a bit small considering all the amenities (kitchen with pots pans dinnerware cooking utensils and stove but no oven). the sitting area was a nice size with a couch that folded out into a sleeper plenty of room for a group of women to sit and talk and have a glass of wine. bed linens and pillows were clean and very soft-comfortable. we did request extra towels-pillows and those were brought to us quickly by housekeeping. the hotel itself was quiet even though we were at the rear of the hall near the elevators. when you arrive if you are driving too fast or blink you will miss the entrance as it is hidden by the neighboring apartment complex. they do offer covered parking in a gated garage for added security. the area was nice and we were only a few minutes away from shopping at the galleria and many restaurants. the hotel does offer a hot breakfast buffet of the basics (eggs sausage cereal muffins juice milk coffee etc) but if you want something more shipley is donuts is only a few blocks away as are a few other restaurants. (i was not impressed by the buffet... and was disappointed that their soda machine was not turned on!) best part of our stay was that there was a full functional kitchen so that we could have snacks and beverages in the room at all hours. least favorite part of the stay was that the room size was smaller than i had expected.',happy
id42765,' cannot beat the ambiance service or incredible bar downstairs!! whenever im in nyc i make sure to make a stop here',happy
id42766,' we loved the drury inn in san antonio! i took my son daughter-in-law and seven year old grandson in mid-may ----. our suite was on the -th floor. our two room suite had micro refrig. solid surface counter tops and very clean. we especially liked the balcony with view of street and river. this was a treat for my children and we were very well pleased. i made coffee in the morning and closed the bedroom door so they could sleep and i could relax and watch the tv. during our stay the breakfast included waffles french toast eggs cereal fruit. in other words a complete meal. employees were helpful and friendly. we did not experience any noise problems from other rooms and the hotel had lots of families with children. i also appreciated the security factor. just outside the door is the riverwalk. we will definitely stay at drury poperties again!!! enjoy san antonio. seaworld is great. also enjoyed market square and the children is museum.',happy
id42767,' this renovated apartment building was described as a --star hotel but dated and dusty furniture thin walls problematic cable tv bent mini-blinds worn rugs and some peeling paint on the baseboards suggested otherwise. although the water went out our first morning staff corrected the problem within -- minutes and they were generally friendly. on the positive side the hotel is in a good location right off of -rd ave with a number of bar diners and restaurants nearby. this may be a moderately priced place for guys to use as their headquarters during a boys weekend in manhattan but women and families will not be happy with the worn feeling of the rooms.',not_happy
id42768,' the check in experience was horrible the first front desk clerk we had talked to was very rude and matter of fact we had arrived an hour prior to the hotels check i time along with many other guests. the hotel staff made no error on the side of customer service and did not open rooms early. when we had finally gotten into our rooms we found out the radisson no longer offers the guests use of the sleep number beds the beds are still in the rooms however are all set at one number and remotes unavailable. we had stayed at this hotel nearly a year ago and it seems the customer service and amenities took a turn for the worse and we will not be back.',not_happy
id42769,' my family and i stayed here as part of a tour of three cities including new york !!!! and this hotel was the middle part of our trip. the room was as described in another review tatty and not very clean and that best describes the room we were given. our room also backed onto the service delivery area where not only did we hear traffic we also had no view and staff wandering past intermittently meant that we had to keep the curatins. the staff at breakfast hovered when it came close to --.-- ie closing time at --am awaiting the check being cleared thankfully the kids ate free but this was more expensive that in san diego where we later stayed. the location is the best thing about this hotel and thats it !!!!',not_happy
id42770,' i travel extensively on business and have stayed at other crowne plaza hotels. my room was booked for me by a business associate and though i went to the front desk twice to have the room switched to my name and credit card they never managed to accomplish it. i ordered room service the first evening i was there. after an hour and forty five minutes i called them back and canceled. i had hot water one out of four mornings. i returned from the trade show i was exhibiting at to find the door to my room open. the omelet station at the breakfast buffet was nice but it would have been better if someone was actually at it to make omelets. i will be in houston again but i certainly will not be staying at this hotel.',not_happy
id42771,' i dont mean to quote tina here but it is true. this hotel is far and away the nicest most comfortable hotel in denver with some of the best service i have ever experienced. i would recommend to anyone for a variety of occasions. worth every penny. cant wait to go back.',happy
id42772,' excellent place to stay to experience san francisco. good breakfast freindlly helpful staff. try the grubsteak restaurant on pine (around the corner - highly recommended).',happy
id42773,' stayed there over memorial day weekend. would highly recommend. found the rooms clean and spacious enough. large work-out facility. hallway outside our room seemed as though it was always -- degrees. subway station is just over a block away. shopping and nightlife are nearby. prior review described area as ranging from touristy to bit rough but i never saw the rough side apart from the many homeless which seemed everywhere in chicago. was able to leave luggage w- bellman on check-out day as we had a late flight to check.',happy
id42774,' i have to say this was one of the best hotels i have ever stayed in and would definitely would stay again. bed was fantastic and the room was functionable even though it was small! never ate at the hotel but there are many options right beside of the hotel. concierge service was very friendly and honest. our view was fantastic --th floor cityview of the empire state building and macy is. if you are a sex and the city fan go on the tour! there are a few cons though: the elevator takes forever and it stops on all floors. i ordered take out one day while i was getting ready and i had to go to the lobby to get it and it took almost -- mins. for me to get there.',happy
id42775,' the king george hotel provides excellent value with very clean well appointed rooms. our room was completely serviceable and comfortable but was quite small. on the other hand we were on an extremely reasonable internet rate so i was not expecting one of their larger rooms. i did not try the internet access or other hotel facilities but think it is important to note there is a modern self-park parking building right across the street where if you park after -pm and leave before -:--am the next morning the fee is only $-- a bargain for this area of san francisco by any reckoning. it also is used by most rental car chains which might be of interest although we picked up ours at the airport. incidentally it was the hotel staff that pointed the garage out to me on my arrival. since mason street is one-way it is very easy to move between hotel and garage which has multiple levels an electronic indicator of available spaces for each level and excellent elevator access for travelers.. any time im passing through the city with a rental car this is probably going to be the place i choose to stay from now on. union square is also only a short walk (- blocks) away.',happy
id42776,' just back from new york had a weeks stay here and not dissapointed either rooms were large two double beds comfortable and a lovely view of the empire state building from the bedroom window. staff were friendly and helpful. hotel has normal facilities plus free internet in a buisness room small gym and bar with restaurant only downside here the bar do not sale draught products beers only by the glass. the hotel is in a decent location easy to walk to macy is and a short walk longer to times sq empire state building grand central station etc. car rental only - mins away too for the adventurous and those looking to travel farther afield. would i stay here again yes would i recommend this hotel yes',happy
id42777,' i stayed at this hotel for a conference in january. loved the bed very comfy. the location is great a lot of sights are walking distance and the subways are very close. there is a starbucks downstairs if you want a quick cheap breakfast too. the rates for in room internet access were quite high but there was free wifi in the lobby although that was advertised nowhere. the only drawback was being forced to watch cnn in the elevators.',happy
id42778,' this hotel is amazing. well worthy of the newly promoted spg category -. from the start the entire staff was friendly accommodating and went above and beyond. upgraded us to room with balcony. welcome gift for spg gold - drinks in lbs bar other option is --- points no brainier drinks are amazing and the bartender was so nice and has a passion for what he does. these are real drinks mixed with skill and masterfully created. i am from nyc so i know what size room to expect but with that said normal size but immaculate bathrooms are as noted very nice. rain shower is great dumb design as floor gets wet half glass who cares you dont clean up. turn down service is wonderfully. butler did introduce himself was accommodating brought ashtray for a cigar on my upgraded balcony. toiletries asprey are amazing i actual purchased - bottles of lotion from asprey.com. love the smell. choice of newspaper. no french press coffee like st regis gives tv in bathroom in mirror is nice touch car valet was slow. doesnt feel like time square till you get up the block and are hit with the mix of tourists and shady people but hotel is a respyt. concierge was great gave after dinner recommendations ate at hakassan walking distance it was excellent little pricy. i highly recommend this hotel worth the experience i am bored of the w the ny st regis is a little old and stuffy this was a welcome addition to starwood',happy
id42779,' comfort. from the beds to the rooms to the location to the service everything was great. dont think you could find a better deal for $-- a night. i will stay at any magnolia hotel.',happy
id42780,' this is the classic business hotel no more and no less. overall the service is prompt. it has all the important amenities which are power outlets everywhere. a iphone dock by the bed and power there too plus a four plex power outlet by the desk is awesome. also hyatt includes wifi and is a decent $-- otherwise. the room was clean and i live how much all these hotels have focused on nice comfortable bed. the food (went to the third floor bistro for breakfast lunch and late dinner!) is just mediocre. staff is nice but food is hotel-bland. the',not_happy
id42781,' went to dc with our - kids for the first time. kids loved the bunk beds and their own separate area with flat screen tv xbox games etc. rooms very clean and spacious with a cool vibe. definitely not a cookie cutter hotel. bathroom was a little small but was nice. really liked the complimentary wine hour every evening. staff was very friendly with the kids and gave them toys etc. from a treasure chest. it is about - or - blocks to the dupont circle metro stop. kids loved taking the train everywhere. ive got to say travelling with kids in one hotel room is usually not fun. with the kids bunk area separated with a heavy curtain you can relax with lights on and have cocktails etc. in your room with your kids fast asleep!',happy
id42782,' we did pick this hotel due to a good location and aceptable price.....but it has a lot of negatives: old building no elevators bathroom tiles falling off wall doors and windows with several layers of old paint stinky carpets inside the room and out next door helix (i dont know exactly what that place is but a lot of noisy people all nigth long); and to make this worse: @ our last day of stay -- minutes after -- am my husband got out of the room to do the check out (was told that if we dont empty the room inmediately there will be a penalty of $--.--) & the room maker lady opened the room is door placed the cleaning stuff rigth there and without any hesitation she waited until i got out of the room like a dog owner waits for the animal to moves out of the way to continue their duty. that entity shouldnt be open to public.',not_happy
id42783,' was a little concerned prior to staying by negative reviews. as it turned out the hotel was worth the expense which is as good as it gets in new york. staff were attentive and keen to welcome us by name. there was an issue with our class of room being unavailable on the first night which was dealt with by downgrading us and giving a free breakfast in compensation. probably not the best deal but in fairness the staff were suitably apologetic and ensured we were relocated as soon as possible next morning. the area around the hotel isnt the most attractive but then again it is perfectly safe and very handy for midtown attractions. there are loads of restaurants within easy walking distance (the hotel have a list of suggested restaurants broken down into categories of cost style distance).',happy
id42784,' we stayed at the curtis for a long weekend for the bengals-broncos game. had a room on the --th floor (dundun dunnnn!). this was the scary themed floor. cool quirky concept and it works. the room cards say open sesame! sunday brunch is a disco theme. the hotel is four blocks from larimer square and two blocks from the --th street open air mall. our room was a corner king. clean. fridge is hidden drawers. ipod docking station. free wifi. also good business center on -nd floor. nice --inch flat screens. the only complaint was the sunday brunch. overpriced and very limited. we opted for sams no. #- on the block up. it was featured on divesdiners and drive-ins. good eats friendly service and great prices.',happy
id42785,' stayed here friday and saturday night. booked on priceline ---.-- a night. arrived around noon on friday and were able to check in on arrival. hotel staff could have been alittle more friendly. stayed on the --nd floor. view was directly over the wtc site. room was a great size. king size bed desk and chair. good size bathroom. room was alittle warm despite turning off the heat. we were able to open the windows which did help alot. hotel is a few blocks away from several subway stops. it was in walking distance to south street seaport ... about ---- blocks. hotel is around the block from st pauls cathedral and century --. did not find much nightlife or places to dine around the hotel.',happy
id42786,' my wife and i had a great stay - excellent service good hotel restaurant very comfortable and spacious room. our friends had a different experience - problems with room keys not working room got assigned to someone else (but quickly corrected) issue with billing. however the staff were wonderful about working those things out. id definitely return.',happy
id42787,' stayed here for my --th anniversary. greeted kindly impressed with room. large room free internet that worked quickly good coffee(starbucks in room) gym was great for a hotel gym. (- cardio pieces of equipment some cybex weights).gym open -- hours a day never crowded. great view we had room with private balcony-st floor.',happy
id42788,' our first time in chicago -- a wonderful city and we had a great experience which started when we booked our reservation at sofitel chicago. the phone service was exceptional and when we arrived we found the staff to be very warm and welcoming. from the fabulous exterior to the lobby the sofitel is modern and fresh looking -- real flowers everywhere and smiling faces from the valet to the front desk and concierge who gives helpful tips about what to see and how to best get there. our room was fantastic spacious and very clean. the king size bed was extremely comfortable. gorgeous view from our --th floor windows. this hotel is located near the magnificent mile and lots of other attractions -- close to subway and trolley stops too. we loved absolutely everything here and were very sad to leave after our - night stay. we will definitely visit again.',happy
id42789,' this hotel is location is perfect and incredible for the price! subway a few minutes away besides central park very nice streets with lots of little café and restaurants. no there is no elevators it is very small and not really made to help you relax and it is not a hotel to stay for many nights or if you plan on staying in your room a lot... i recommend it for young travelers couples not sure for older people or families... but if you need a place to sleep and be in the center of ny and all the action this is a very good place for the price. note : if you get a special rate from a website make sure to bring your sheet with the rate as i had lost it and they charged me more than i was guaranteed!',not_happy
id42790,' warm welcomequick and straight forward to check in.breakfast was goodlots of choice other comments say busy which true but always got a table food constantly refreshed.rooms lovelynot huge but more than fine!could self cater with modern kitchen best was coffee maker-thinking of buying one!important is a hotel bathroom - shower warmpowerful lots of fluffy towels and bath to rock my feet!very cleanmaid service everyday.odd duvet cover was a sheet wrapped around duvet that came off in night!going back next year to see christmas lights',happy
id42791,' five friends visited nyc from -- - -- october ----. i consulted this site avidly whilst booking our hotel and this one had a generally ok review. we had a great time and the hotel staff were friendly and very helpful. we ate at the hotel and the breakfasts were excellent with great value for money! in fact one of the biggest surprises to me was the cost of food etc. compared with london. i thought id be spending far more money on food than i did. both our rooms had a view over times square and broadway. the rooms were clean and larger than i had been led to believe. a problem arose with our in-room safe and within ten minutes of reporting it our very own safe-cracker was sorting out our problem. we would thoroughly recommend this hotel without reservation and youd be hard pressed to find a better one for location and price in the heart of the city. cant wait to go back!!!',happy
id42792,' had a good stay at hotel indigo not because it was five star fantastic but because it delivered a fresh clean quiet nice stay for a very good price. this is not a large hotel which is what i prefer in new york (some of the big ones are just so busy). the fitness center albeit small had all new machines (just four btw). the room was modern fresh and perfectly functional (not large and luxurious but that is not what this hotel is about). the bathroom (somewhat small) was perfectly fine with nice fluffy towels. the bar-restaurant was modern airy and inviting. i am not sure why i am so positive about a four star hotel?! - i guess it is because it simply delivered more than my expectations for a regular small hotel. the nicest things i could say is that i would stay here again the next time.',happy
id42793,' while i wouldnt really refer to myself as a kid i thought it was appropriate to point this out because a lot of families and couples are very particular about the places they stay while me and my friends were just looking for a nice clean hotel to sleep and keep our stuff. we spent most of the time with other friends in the city anyway. my experience-- - of us total. - nights. driving up: this was a bit of a setback for us because if i can recall they only had valet parking available so it was around $----- a night. ouch. my party and i split it but still. we stayed - nights and any more than that would have killed me. room: we stayed in a double room with - standard beds (or queen...cant remember). the actual room was very clean and enough space for the - of us. we decided to push the two beds together to make a giant bed that we all could sleep on. not sure if we were allowed to but the beds had wheels so we did it and it worked just fine for us. we made sure to move everything back the way we found it. there was also a really nice view of the city! we were able to open up the balcony door but the balcony ledge looked about - or -- inches...probably not meant for standing on. but we were able to do it anyway. the bathroom was spacious enough for us as well. there was a flat screen tv ipod-radio speakers desk and chair also in the room. overall the entire room was really a lot better than we expected. the furniture was nice the beds were comfy and there were six of us in that room. it was perfect for us. hotel-staff: continental breakfast every morning = waffles cereal muffins cup o noodles other various foods that i cant remember = yum. all served on the top floor of the hotel. very nice view. the staff we did interact with were really friendly. when we were waiting in the lobby i overheard the concierge going through a map with a few guests telling them how to walk to union square and what streets were the safe ones and which ones they should avoid. prior to booking this hotel i did a lot of research. i read a lot of reviews so i knew this wasnt the safest-cleanest part of town. since there were - of us we were all fine with it because we stuck together. for a family or couple im not sure this would be too appealing or something they would wanna deal with. --- pros: + price. cant remember what we paid but it was cheap compared to hotels nearby. + location. definitely walkable to union square. + rooms. clean and big enough for six people to be comfortable. + continental breakfast. need i say more? cons: - parking. this was the biggest upset. i would give the hotel - stars otherwise but this really hurt my wallet. - surrounding location. we didnt encounter any bothersome people standing around but if youre walking with less than - or - people i would be wary.',happy
id42794,' location: great - only - blocks from central park the moma is ---m away and -th ave shopping and the rockefellar are less only about ---m away. rooms: good - we had a refurbd deluxe room and it was extremely well furnished and not too small for a ny hotel. the building: not good - we had to ask to move rooms because some inconsiderate resident woman (steer clear of room ---- if you are staying in the next month or so) played her tv all night. this wouldnt be a problem but the hotel has paper-thin walls. service: great - the staff helped to sort us out with a new room and they also delivered a cake to our room since it was our --th anniversary. dining: below average - breakfast good (expensive) but dinner was worse than a tgi is. we only ate there once as a result - if you have kids make sure you go to the jekyll & hyde club just up the street! value: poor - just like most nyc hotels they are a rip-off. i would pay about $--- for an identical hotel in sf or la. becuase of the poor value and bad sound-proofing i am only giving this hotel - stars if it was sub $--- it would be - or -.',not_happy
id42795,' stayed here for several nights when shifting jobs to houston. our new company had been using this place so that is where we ended up. expected a lot more but found it to be poorly maintained dirty and erratic service. will not go into detail rather just not recommend it. to top it off we contacted ramada hq about the place and were told it was no longer a ramada franchise despite the ramada trade mark being used in their signage etc. be warned - no comeback with the ramada hq they did not want to know.',not_happy
id42796,' this place is sweet! you dont get to stay too often in a brand new shiny hotel. we took advantage of a kimpton reduced rate offer to spend the weekend in new york city. we had a city view room on the --th floor. we could look out at the empire state building. in fact at night you could see the flash from tourist is cameras as they took pictures from the observation deck. wonderful special touches in the room. very very comfortable king size bed. individual reading lamps on flexible stalks on each side of the bed and also over the arm chair. sliding bathroom door. bathroom was all marble -- floor walls vanity top shower stall. normal shower head plus a rain shower head. teak bench in the shower. the usual kimpton bath robes. lg flat panel tv with hd source. ihome clock radio with ipod dock. no less than three sets of outlets (one on each nightstand plus another on the desk). in most hotels you cant find a single outlet! outdoor veranda on the fifth floor. very friendly front desk staff and doormen.',happy
id42797,' i came here from france with my wife to visit my family in nyc for a week. having been to many luxury hotels in nyc and around the world i can confidentially say that i found some of the best service here! the hotel is beautiful and luxurious; our room was spacious and very tastefully decorated. what really stood out was the incredibly kind staff. i really dont think ive ever been accommodated by such a welcoming and helpful staff. it was an absolutely perfect experience and i would highly recommend this hotel to anyone staying in nyc!',happy
id42798,' really nice hotel. very quiet. courteous helpful staff. enjoyed our meals in the dining room overlooking the marina. nice area to take walks. only downside was the pillows on the bed. they were very lumpy and not comfortable. would stay again there',happy
id42799,' the hotel is in a great location and the staff were very nice. however i couldnt help but be a little bit disappinted by the whole experience. i think some rooms have been refurbished (the reception definitely looks nice and new) but ours certainly wasnt. we stayed in the lesley caron room on the top floor and while it was okay it was just that okay. while the room was reasonably clean the decor is a bit old and drab (especially the sink area - the mini fridge was ancient! we had to unplug it complained so much!). the shower kept going from hot to cold the air conditioning made a clunking noise that made a good night is sleep impossible (and if you open the window you get lots of traffic noise form --th street plus mosquitos). our room wasnt cleanred one day at all. so all in all it was ok and since prices in ny are so crazy probably good value for money (even though it is not cheap at all) but we wont stay here again.',not_happy
id42800,' i travel to indy quite a bit for work and the omni is wonderful. the staff are all so friendly. the rooms are a nice size. great location to lucas oil stadium and lots of nice restaurants and bars. i like to valet my car because they give you a bottle of water when you get your car. silly i know but that is a refreshing treat!',happy
id42801,' very nice hotel at an excellent rate. location is perfect for tourism or business. middle floors were exceptionally quiet - as i was here for business i wasnt interested in chaos. requisite beautiful people hanging around the lobby and queuing for the exclusive night-club in the penthouse. clean and comfortable with a very friendly staff. ive stayed here two out of the last three weeks and will be returning again for another full week next week. that complex equation makes it pretty clear that i fully approve of this hotel.',happy
id42802,' i stayed here last week and the room was really small the bed was hard as a rock hallways and carpet were dark-dingy no work-out room and there was no hot water for the shower one morning. on the upside: free high-speed internet friendly staff and nice lobby. for the same price you can stay somewhere else with more charm and amenities (and hot water). note: there is also a jurys hotel a half mile away on dupont circle. ive heard it is nicer but havent stayed there.',not_happy
id42803,' what a lovely hotel. fantastically friendly and helpful staff...without exception. beautifully comfortable beds. silent location (i still cant get over that i couldnt hear a thing from my room). wonderful location. i had such a lovely four nights staying here and i wouldnt even consider ever staying anywhere else in nyc.',happy
id42804,' amazing location comfortable (tiny) room i loved it. it was the best price i could find for a decent place in manhattan. i had a single room-pod stayed there for a week. the lights over your room door show which bathrooms (always clean!) are available. i guess i got lucky because my neighbors werent noisy at all. close to the subway i felt close to everywhere i wanted to go in the city. there are some nice bars around there is also a pax just around the corner which was a great place for salad sandwiches and pasta. i highly recommend it.',happy
id42805,' just spent two nights in la and the jw marriot was a nice fit. the hotel appears to be only a few years old and certainly in great condition. the staff was very friendly and accomodating. so much so that they opened the house store after hours to get me some aspirins after i asked them where the nearest convenience store was. i also found the rooms well appointed and the towels were soft and body friendly. i would recommend staying there just dont walk more than a couple of blocks away as the terrain changes drastically with the homeless graffitti and trash.',happy
id42806,' the photos we saw of this hotel didn´t do it justice. though the rooms are not large they are stylish clean cosy and beautifully designed. the lobby was grand and atmospheric. the bathroom was beautiful with luxurious bath products. the bed was extremely comfortable. the location was right in the middle of manhatten not far from the chrysler empire state and flatiron buildings and conveniently next to a metro station on --th. we might have rated this hotel - stars if it wasn´t for the fact that the staff were not warm helpful or professional. reception staff were fairly efficient but not friendly and upon check-out three of the staff stood right in front of us in the middle of the reception desk chatting loudly about getting their teeth whitened!! on arrival nobody offered to take our bags up to our room and on departure a doorman carried our cases just three metres up five steps inside the lobby and not even outside the hotel to the waiting taxi and then stood around waiting for the tip! once the chambermaid forget to put any towels in the bathroom - no problem - but when i called down to reception to request some again the response was very cold. if you´re paying a reasonable price to stay at this hotel we would very highly recommend. we got an excellent deal on a travel website and were extremely with the result. but for it to really contend in the highest league of luxury new york hotels they need to have much better service and staff.',happy
id42807,' to find a good hotel for under --- dollars a night in nyc is a challenge to find a hilton for one is a minor miracle. i was a little concerned based on some of the reviews then i realized the majority of the reviews cried more about room size (its new york for goodness sake?) and internet fees (googling the hotel would have solved that) then anything actually important i felt a lot better booking it. we arrived the first day of fashion week around noon. needless to say our room was not ready. however the front desk was stellar in assuring our bags were tagged and stored while standing there and gave us a very solid mini-tour on the map of what was around the hotel. the lobby is pretty small but its new york so its not unexpected. the only time this became a problem was during check out when we wanted to store our bags and it was packed with people. the hotel has an amazing rooftop bar (the rare view) and has a pretty good trendy burger place in the lobby which we really enjoyed. the location is great because its not that busy (for manhattan) and getting a cab proved very easy as they were always available out front. its also a short walk to two subway stations and a few stops from times square and herald square. we got our room just before -pm and it was what i had hoped. clean soft bed and trendy decor. the room sizes are smaller then your standard hilton but short of staying at the hilton club or hilton times square that is a reality of staying in manhattan. i found the service to be excellent the food was good and the location was pretty impressive. this hotel has rapidly become one of the best values in the city.',happy
id42808,' perfect location for my needs; very friendly staff intimate and cozy.',happy
id42809,' we stayed here on our wedding night. from the second we entered the black and white tiled lobby we were treated like royalty. as native new yorkers we are not often hotel guests in our city. but the pierre exceeds most all hotels in terms of elegance and service. the amenties are top notch. the food was exquisite. sadly we didnt have a view but the stunning room kept us relaxed and . and the proximity to central park made it ideal for a early morning stroll. room service was delivered promptly. the ice bucket and champagne flutes were waiting upon arrival. and the rose petals on the bed were perfection. if you are in nyc and want to splurge do it in style at the pierre.',happy
id42810,' my wife and i recently stayed at the pier - hotel for a weekend getaway to baltimore. the initial decision to stay at the hotel was primarily based on its proximity to the attractions we planned to attend. i had read the reviews on site and it seemed like a safe bet. upon arrival i will say that all of our expectations were greatly exceeded. we arrived early (----am) and were promptly greeted by the incredibly friendly front desk staff. though our room was not quite ready (we were automatically upgraded as iprefer members and would highly recommend signing up at their website) the staff held our luggage arranged for our turn down service and gave us our aquarium tickets(if you intend to go to the aquarium this hotel has the best overall package and price for any of the inner harbor hotels). we toured the inner harbor for about an hour or so when the front desk attendant called my wife is cell phone to let us know our room was ready. once back at the hotel and seeing the room.....i was amazed at the quality of the hotel for the price we paid. the upgraded room we received was a two-room (living-bedroom) with three separate balconies providing an amazing panoramic of the harbor. the room was clean well stocked and incredibly comfortable. the decor is different depending on what you prefer we found it to be beautiful. i could go on about this hotel but i can sum it up by saying that whenever my wife and i decide to vacation in baltimore there is no other hotel i will stay at (which typically we stay in marriott hiltonhyatt etc during domestic travel). i would highly recommend this hotel to anyone considering a trip to baltimore is inner harbor. thank you pier - for an amazing experience',happy
id42811,' read reviews of this hotelonly a couple of bad ones and those guests must be very unlucky or like to moan. my friend and i are well travelled and have stayed in various hotels of various star ratings and keep an open mind. we were not disappointed with this hotel. the following named persons made our stay more pleasurable but all credit given to the rest of the staff who were friendly and professional. jimmy the doorman greeted us in a professional manner with a sense of humour. we cannot speak highly enough of norman who also greets you in a professional manner. every day he asked if our stay was okay and if we needed anything. we observed him running after guide buses for other guests and going that extra mile a true ambassador for the hotel. cindy the concierge who knows her job inside out and could not be more professional and helpful. she purchased tickets for a red sox game on the day of play at very reasonable cost. any hotel would be proud to have her as front of staff. reception staff checked us in quickly. our room was in the front on --th floor with views to plaza and prudential building. a fairly good room size enough space for - people. the beds were extremely comfortable. en suite facilities as expected standard. the onlt - comments were that air extractor did not come on when using shower.the usual british thing we could not make a cup of tea with our teabags due to no kettle but there was a machine to make hot bevarages with their supplies.none of these comments were a problem. the subway right outside front door for green line and taxis available. did not use hotel brasserie only for the reason that we wanted to check out other eateries. reccommend thorntons for cooked breakfast which is just across the street-block. this is not a restaurant but a cafe which is very cheap and good food people were queing to get in at breakfast. but the real gem was quotes cafe in the mary baker eddy library run by melissa and her friendly staff. only opened monday to friday -am - -pm daily specials lunch menu and light breakfasts available.everything fresh and of good quality.',happy
id42812,' we like to stay in this embassy when we fly out of denver because we can park our car and get a shuttle directly to our airline which is very handy. however - this particular stay we had a couple of odd happenings. first of all when we checked in we were given our room key and when we opened the door it was apparent that someone was already occupying the room! thankfully they were not in it at the time but what a shock that would have been had we wandered in on some unsuspecting guest! we returned to the front desk and the young man apologized profusely and gave us an upgraded room. the room itself was fine - nothing special but what weve come to expect. the next morning we were downstairs bright and early for our shuttle. wed been told that there would be a boxed breakfast for our early morning travels since breakfast wasnt yet being served. when i inquired about it at the front desk i was given a paper bag with an apple and a banana! this was for a family of five. odd. anyway - we had booked our shuttle for -:-- am and didnt leave till close to -:-- (kind of an important detail when you have a flight to catch) because of a rude guest with a cat who kept us all waiting. the shuttle driver was a very kind older man who was doing his best to keep everyone happy and yet accommodate this very inconsiderate guest but it was unfortunate that we were all kept waiting. just an odd thing. but again well probably continue to stay here because of the convenience. one thing to be aware of: when you return home and call the embassy for a pickup so you can return to your car be sure you call the minute you land and be prepared to call them again -- minutes after you land because they will keep you waiting and it is frustrating to be outside in the cold (as weve done in the past) waiting for a shuttle that has been promised in ten minutes and doesnt arrive for -- minutes.',not_happy
id42813,' my wife and i stayed at the drury plaza for one week near the end of the fiesta celebration. this was an ideal location and a terrific value. the drury plaza is located on so. st. mary’s street between commerce and market and has a basement exit right onto the riverwalk. our room and bath were both as large as i could have wanted. the hotel has a pool and hot tub spa on the roof free hot breakfast each morning laundry room and a hour each afternoon at -:--. the staff was courteous and efficient. the hotel started out life as a bank building so the lobby loosely resembles a big teller lobby. when i return to san antonio this is where i will stay. the drury plaza was centrally located and (by using the trolley) i did not have to rent a car.',happy
id42814,' this hotel is in a good location to reach the airport or quickly reach downtown. the property is showing some wear but is in good condition and everything was clean. the rooms are large enough have a nice flat screen refrigerator microwave and comfortable beds. the staff is friendly and the breakfast was good. for the price this hotel is hard to beat.',happy
id42815,' i fly to sf several times a year for business and this starwood luxury collection hotel offers the best accommodation im aware of in the city. it is old-world without feeling dated and the rooms are spacious and very luxurious. the service is par none. the staff is professional cordial and always ready to please. amex platinum holders get extra perks (when available) like early check-ins late check-outs and room upgrades. believe me these little perks go a long way in making your stay that much more enjoyable. the very moment you enter this hotel you will be taken by its turn-of-the-century majestic garden court. the grandiose glorious setting offers an unparalleled dining experience guaranteed to leave a lasting impression. you want to impress a client? bring them there for dinner. as far as location is concerned this hotel is a godsend. right outside its market st. exit lies the entrance to the montgomery muni and bart stations. it is literally right outside the door! the mascone center is a walking distance as well. ive stayed in so many hotels in the city in the past but this one beats them all on all fronts. cant wait for my next trip!',happy
id42816,' my expectations of staying at the warwick were not very high considering the relatively inexpensive price for staying right in the heart of nyc. what a pleasant surprise. everything was first class the room was quiet clean and spacious and newly remodeled. it was a premium king. when my wife of - weeks and i arrived we mentioned to the clerk on duty rudy that we were on our honeymoon. after settling into the room we left to do some sight seeing and upon our return we had a bottle of champagne a box of chocolates and beautiful flowers compliments of the hotel. the staff were all very helpful and polite and i will go back and stay there for our next visit.',happy
id42817,' wow. this is in a historic building with a design makeover by pininfarina (designers of ferrari and maserati to name a couple). the interior carpeting is deep red while our room had the same tones along with brighter red and cream. the room has a modern look while being enhanced by the old world brick charm of its age. about our particular room: we were in a suite on the top floor (ph level) with a multi view of the city towards the heart of gaslamp quarter and out towards the ocean. there is a ca king bed walk-in type open shower separate toilet room desk sitting area storage and a small twin-size settee. every room features an espresso machine with lavazza coffee (complimentary) and a mini refrigerator stocked with liquor soda juice and water. there is also some snacks all for purchase. the design from front desk to room and hallways is amazing. however the only con here is that there the windows are old single-paned and it sounds like they are always cracked open because you can hear the activities in the district. we happen to be here labor day weekend so were stuck with partying after partying down below including an all-night event at a nearby nightclub. this was the only issue we had with noise but managed to get our sleep in the night. staff is friendly for the most part especially brittany and another latina gal (didnt catch her name) and the graveyard guy who became a familiar face first thing in the morning for my early-bird self. the hotel is situated within walking distance of everything from a multitude of cuisines to gift shops. the price is more than reasonable and prepare for valet-only parking at $-- per night (not bad). there is fresh cookies daily and pastries on occasional mornings. the elevator is slow which is perfect for me since i tend to get dizzy in most elevators but this one didnt give me that effect. a definite recommendation if one wants to be situated at the heart of all the happenings but would say this is more for the younger adults in the -- to ---somethings who like the night life. we love the design and appreciate the historical value of the building.',happy
id42818,' last week my wife and i visited nyc and our expirince in this hotel was not the best .with - nigth you have a breakfast coupon .but the only that they serving were coffee and muffing that not a breakfast .also the security personals were too rough .the check in -out line always has many people .to be honest the hotel has very good location to me that the only good.',not_happy
id42819,' we stayed here over memorial weekend and have never seen new york so busy. the hotel is in a great location easy walking distance to brooklyn bridge canal street mulberry street etc. despite the number of people staying all the staff were attentive to our needs and to advise us on places to go. on leaving the hotel to return to jfk the hotel organised a cab for us at a reasonable rate. unfortunately due to last minute shopping and the horrific traffic we were an hour later then planned returning to the hotel but the cab was still waiting and as we had run out of cash the hotel paid the driver and charged it to our room. what superb customer service!',happy
id42820,' giving this place a terrible rating is still over-rating the location. we were told that check-in could occur as early as --:-- am with rooms being allocated on a first come-first serve basis. reservations had been made months in advance requesting a non-smoking room. to ensure we could get this room type we were told to arrive early. upon arrival we received our non-smoking room complete with malfunctioning air conditioner moldy bathroom walls lamp with lightbulbs needing replacement and sticky carpet. we pointed out the problems to the front desk and were told that someone would be by the room to check it out. when the staff personnel arrived at our room he proceeded to fix the a-c by removing the filter from the unit and said it was slower than the new units and needed more time to cool the room . (fyi: the cover to the a-c unit was not secured and would fall off it you got too close). since the heat was in the -- is all weekend we requested to be put in another room with a properly working a-c unit. we were denied and did not have any other lodging choices due to all the hotels being booked for race weekend. the bathroom tub and shower tile-grout were painted over with a white gloss paint but the faucet and shower fixtures were rusty along with the toilet paper holder. the bottoms of the bathroom walls were moldy and had some sort of mold spore pod emerging from the door frame. after a few hours it erupted leaving spore residue on the floor. the bathmat was stained and you had to keep your shoes on not only in the bathroom but also throughout the entire hotel room. the faucet for the bathroom sink sprayed water toward the back of the sink basin. the refrigerator had a small freezer which was in such need of defrosting that you could not fix anything in it. the ice was literally a few inches thick. the website states there is an olympic size swimming pool. what we found a pool the size of what most people put in their backyard. also there is an inn-credible breakfast each morning....complete with breakfast items that needed refrigeration to prevent spoiling. the sausage biscuits were sitting in a pan on the counter at room temperature in addition to the waffle batter and cream cheese. i have never encountered a place with as many problems and sanitary issues as this one. the country heart inn on equipment drive in charlotte will only make you want to stay at home next time.',not_happy
id42821,' charming sophisticated clean comfortable great customer service subway out the front door close to retaurants shopping entertainment. everything you want in a new york hotel. average cost-night b-w $----$---.',happy
id42822,' cool hotel nice big room and comfortable bed. great coffee in the lobby in the morning and accomodating staff that were fairly helpful if they knew the answers. tough finding out about local transit except for the metro which is a bit of a walk. odd little bar-cafe in the hotel - emphasis on funkiness instead of comfort went there a couple of times but found better quality and value down on p street. a few technical glitches during the - days but nothing drastic. hotel could use an upgrade to things like wallpaper and furnishings but hope they dont lose the chic stylings.',happy
id42823,' this was our first american hotel and it was fabulous!!! the most comfortable beds and pillows we have ever slept on! the staff were welcoming and friendly throughout our entire stay. we had a couple of meals in the bar-dining room and the bar staff were also friendly and helpful. perfect for a visit to universal tudios and rodeo drive. would definitely stay again.',happy
id42824,' my friend and i travelled to the los angeles area on april ---th. she had tickets to the ellen degeneres which was the main reason for our trip. we stayed at the hollywood hotel - the hotel of hollywood which was booked through expedia at a really good rate (---.-- taxes in per night). we neglected to rent a car since the hotel was located near the santa monica & vermont station - a two minute walk - if that. $- will get you an all day pass $-.-- to ride the bus per stop. we checked in on april -th around -:----ish. the staff at the front desk were nice. we were given the keys to our room and at first glance i was a little disappointment (cant speak for my friend) at the room. it was definitely dated (wall paper old fashion curtions etc). when viewing the washroom we noticed a facecloth (used?) handing on the shower head and the tv desk looked dirty. there was also no safe in our room which upon reading previous reviews knew this was the case however read that you could request a room with a safe. we called down to complain about the dirty facecloth and to inquire about changing to a room that had a safe. the front desk staff apologized for the facecloth and said someone would come up to remove it. i thought lovely so no new room :( then they called back to say we would be switching rooms. our initial room was on the -nd floor facing the side street off of north vermont. the room we switched too was --- same side of the hotel same dated room but cleaner no safe. ah well cant have it all. this room was cleaner again dated but for the amount of time you spend in the room who cares really. the bathroom (in both rooms) looked ok i mean it is not the hilton people. i did notice that there was a vent in the shower...kind of a weird spot to have the vent. in all we had a good nights sleep we had hot water the room was always cleaned upon our arrival back to the hotel in the evenings. no bed bugs to report either - phew! there is no room service at this hotel but you get a free daily breakfast which is awesome. the dining area is located on r-. (this hotel also has an elevator which in past reviews people posted there was no elevator). breakfast consisted of mini sausages (awesome) omeletes with numerous veggies to choose from (tomatoe peppers mushrooms onion ham cheese spinach etc.) home made waffles cereal croissants toast fruit tea coffee juice milk. the ladies there are great so please tip them well :) we ate in the dining area so cant write about staff telling us off for leaving with food. the hotel also has a computer in the main lobby which is slow. it also sports a pool (didnt check it out but seen a sign) spa (again didnt check it out but seen the sign). for us being in the city for the first time we have nothing to compare our experience too. all we can say is that we enjoyed our stay the staff were friendly and very helpful. we had our days planned out with the exception of our last day saturday and we were wondering what would be best way to get to santa monica beach. the guy behind the front desk (he wore glasses didnt catch his name) told us what number bus to take where to catch it how much it would cost where to get the ticket. it saved us a lot of money - from having to cab it. they also called cabs ahead of time for us for when we had dinner reservations or tours. cant ask for any better really. we didnt encounter any rude staff they were all very helpful which made our stay even better. the hotel is out of the way in the event you want to go to beverly hills santa monica beach venice beach but as i mentioned above is close to a bus station (the ride to santa monica beach from the santa monica-vermont bus station took - hr we took the rapid bus) and is close to hollywood blvd which is where youll catch the kodak theatre hollywood walk of fame grauman is chinese theatre. if i decide to back to la i could see myself staying at this hotel again just because i would be familiar with the area but i would also check our other hotels that would be more central ...but not because i didnt enjoy my stay. oh we didnt venture the streets at night we did wonder across the street to a convienence store and for - girls who live in a smaller city compared to la that was about all we could handle ;)',not_happy
id42825,' just returned from - days at the hotel newton. we had a junior queen suite which was very spacious for new york. the hotel was very clean. it was the only budget hotel ive stayed in in new york where the hot water temperature stayed steady and the pressure was good even on the seventh floor. the ac was a bit loud but actually cancelled any other noise so we slept very well. our refrigerator had a problem but within an hour the staff replaced it with one that worked well. i was impressed with the speed of their service. the people at the desk were friendly and helpful. there is a subway across the street so transportation is great. the only suggestion i have is for the hotel to offer free wi-fi but the manhattan diner next store offers it. i would definitely stay there again next time im in new york.',happy
id42826,' i booked this hotel based soley on price. after spending countless hours on the internet looking for a hotel on new years i chose this one for it is location and it was the cheapest one i could find. even after i booked it i searched the internet for reviews on it- hoping to convince myself it wouldnt be as bad as everyone says. well i came i saw i conqoured and now it is time to write a review on it! the location is excellent. the front desk staff is so-so the quality of the rooms are so-so everything after the amazing location is just so-so. i had the basics hot water clean sheets clean towels.... would i stay here again?- no. ill spend the extra money for something nicer. i was suprised with the size of the room- many people complained how incredibly small it was.... well it is nyc everything is cramped in nyc and i thought the size of the rooms were fine. so if your thinking of switching hotels based on the reviews- dont. unless you want to be pampered in your room during your vacation the amsterdam court will do just fine.',happy
id42827,' hotel is five minutes walk from baggage claim which is great! however room was very dated and poorly maintained. bed was very uncomfortable and wouldnt inflate or deflate properly. id probably look else where next time to compare rates but wouldnt rule this place out if it was a good deal again.',not_happy
id42828,' first let me start off by saying we were staying at the hilton club as part of a promotion to view hilton club property. we made our reservations - months in advance yet when we arrived we were told there were only two room to choose from--all on the side with the construction--and this was at -pm--our check-in time and luckily we had the paperwork to prove it because check-in had changed to -pm after we made reservations. at the advice of the reservation clerk we took the one on the higher floor--less noise (what a joke) and a view of the garden--well the garden was full of construction material so that didnt matter. the construction noise started promptly at -am and ended at -pm and it was loud--so much for sleeping in on my --th birthday. door men were the best part of this experience.',not_happy
id42829,' as youll read on here the location is pretty great. and it is. that is about it. rates were good and the reviews positive so i thought i would give it a try. the rooms are as typical of a courtyard - years ago as you will find. nothing really updated except the tv. everything just felt cheap. ive stayed in a lot of the remodeled courtyards and many newer ones... they all have a feel that is a notch above what this was. bathroom was mostly clean - shower felt a little dated and dingy. bed was typical - and if you dont know what that means it means no comforter. the lobby is nice enough with a restaurant and a new lounge area. overall given the price i may stay here again but i had expected more based on the reviews.',not_happy
id42830,' although this hotel is clean and tidy the facilities are much to be desired. the swimming pool is tiny and there are very few sun loungers i ended up having to lie on the grass. it is close to a few underground station which is good as there is nothing to do anywere near the hotel.',not_happy
id42831,' pro is: room is nice service is good. and most important it is localized between central park and time square so no need to take a cab to enjoy the city! con is: breakfast is very expensive. just walk a little bit and you will find some nice place to take it for a better price.',happy
id42832,' this hotel is located ideally in the center of times square. the only problem with being so centrally located is getting to it by car. once we got to the hotel traffic diversions caused my wife and i to travel in circles for about -- minutes until finally landing in the hotel is very tight driveway. i would suggest leaving the car at the airport and having a taxi or subway take you there. besides... nyc is a great city to enjoy on foot especially when your hotel is located near everything. you must proceed to a higher floor to check in. the lobby is adjacent to a super cool dance club-martini bar with music blasting deep bass notes that cause your body to magically start swaying from side to side. the clientelle of the club look to be straight off of a runway fashion show. i must admit my wife and i were a little intimidated by them but secretly we could not stop staring at the beautiful people surrounding us. the rooms are like many we have seen at the w hotels only slightly smaller. the contemporary furnishings are surprisingly comfortable and the ultra modern bathroom fixtures are a lot of fun to figure out. the bed in particular was heavenly as described by the bellman who took us to our room. the staff of the hotel are very knowledable and less snooty than some we have experienced in nyc. they seem to genuinely care whether the customers are enjoying their stay and they time in nyc. we have stayed at hotels that provided much more in the way of amenities but the w is what it is. a hip modern hotel. if you are into this style then give it a try.',happy
id42833,' just returned from a three night stay at the eventi and cant wait to return. first of all we upgraded to a city view room and had a splendid view of the empire state building from our --nd floor window. the room was smallish but not cramped and the bathroom was downright luxurious. the staff were very friendly and helpful. a highlight of the day was hour from - – - with complimentary wine. we’d grab two glasses then head to the outside terrace on the -th floor to give our tired feet a rest before our evening activities. you won’t go wrong here.',happy
id42834,' we are a young couple on a budget and enjoyed staying at the days inn in chicago because it was economical clean and close to a bus line (--- blocks) that took you anywhere in chicago. staff was extremely helpful when it came to explaining the bus routes etc and the continental breakfast was very nice. rooms were teeny tiny but comfortable and clean. the hotel itself was older but had been renovated in a modern way. parking is close - you can bypass valet and park yourself two blocks away. it is cheaper but you cant move the car in and out like you can with valet. the diversey park area seemed safe and had a college-town vibe. lots of good places to eat nearby and hole-in-the-wall pubs - loved it!',happy
id42835,' i will start at the beginning i had booked a limo through the hotel i thought it would be a nice way to arrive at the hotel maybe not the car was over -- minutes late it would have been much quicker not to mention cheaper to have got a cab i and my pa call the hotel who said it was - minutes away it took another call to figure out that the limo was at the limo stand even after telling the hotel that i was waiting at the international arrivals entrance. i located the driver who made no attempt to help me over the roads with my luggage and then was very sullen all the way into the city. upon arriving i went to the front desk where a lady clerk had just finished with a guest and then started tapping on the computer she said one minute and then with out looking up said my collegue can help you. i checked in with no problems and had been upgraded ( all this meant was a higher floor ) the room that they gave me was in a quiet location at the rear of the hotel and i must say that there was no noise at all from outside. the same cannot be said for the floor staff who went in and out slamming doors the maids were the worst the noise started at around -.--am and literally went on all day long it is just laziness not to close a door quietly especially early in the morning. the majority of the staff are very very pleasant and efficient apart from two front desk clerks the first i have already mentioned the second was when i asked for a slightly later check out and was told i can tell you on the morning that you leave well that is no help when packing is it after a few more words he eventually agreed why not have just said yes no problem the good points are the location and on the whole the service.',not_happy
id42836,' visited universal studios and warner brothers studios with my teenager. stayed three nights here after four nights at the disneyland hotel. disappointing step way way down. this hotel desperately needs a makeover and new everything - carpeting paint furniture bed covers... had the best possible room on a top floor (not a suite) and the windows were filthy - on the inside! could not see out when we checked in for the filth on the inside of the windows. the bedspreads looked -well long on the tooth is the polite way to describe them. the staff was energetic but everyone and i mean everyone looking for a tip and i was glad i did not hire the driver they recommended for a tour in town since the big bus tours were just as good and --- the price - clearly you need to watch out for recommendations from employees that they are making because they are benefiting in some way.... that being said - you can walk to universal studios and warner brothers is only -- minutes away. the location is excellent. i will however not stay there again even though it is not pricey and even though it is close to universal. just too dirty and too worn.',not_happy
id42837,' my family loved this hotel. we frequently travel for getaway weekends and this was one of our favorites. this hotel is a couple blocks from the market street train station to and from the airport. it was also close to the amtrak station. we had a beautiful view of city hall and the masonic temple. we loved walking to the reading terminal and other close stores and restaurants. we walked across the street to hear the organ at macy is. the breakfast was the best i have had at a hotel and it was free!!!',happy
id42838,' we have stayed at balboa park inn several times and always love it. the rooms are decorated with themes. this time we were in the beach house which is a large airy suite off the center courtyard. it is decorated beautifully with beach murals and lovely pastels and has a huge fun fish- themed bathroom with - ft jacuzzi tub and large shower. the inn is quiet even though there were some families there and the rooms are immaculate. it was our --th anniversary and on the eve of our big day we were treated to a bottle of chilled champagne. i used it to create mimosas in the morning when we shared our breakfast of pastries juice (hence the mimosas!) and coffee on the upstairs sun terrace. (unlike many b&bs they bring your tray of goodies to you at the time you request!) every morning i also was able to do my daily yoga practice on that terrace as well. the staff was wonderful cheerful and ever-accommodating. the inn is across the street from balboa park and a ---- minute walk from the zoo and only a little further to a lovely artisans village and the japanese gardens museums and restaurants that grace balboa park. (it is also only a -- minute ride to sea world beaches and the gaslamp district with its clubs and restaurants.) it is a perfect location! we enjoyed our stay so much i am returning in - weeks to meet my daughter there for labor day weekend. cant wait!',happy
id42839,' i made reservations through a travel agency and was given a written confirmation of the price only to find that i was charged $--- more than this. despite several conversations with the desk managers this mistake was not corrected. the travel agency blamed the hotel--and the hotel blamed the travel agency. the customer was caught in the middle - this was very upsetting and i would not stay here again because of this.',not_happy
id42840,' do not stay at this hellhole. i booked late on returning to here from my first leg. it is overpriced airless and disgusting and the people who run it should not be allowed near a hotel. rude inconsiderate and ignorant dont cover it. i looked at the rooms and after explaining my displeasure we left. needless to say a refund was not forecoming.',not_happy
id42841,' our evening at the joule began with a nice relaxing evening at charlie palmer. the food was incredible. the waitress was very knowledgable and the sommelier gave us great wine knowledge. after dinner we retired to this joule poule and mauricio gave us great service there. his extensive knowledge and ease of conversation made the evening enjoyable and ensured out return. keep up the great work!!!',happy
id42842,' the property has a hotel and a condo part. the hotel is nicer and brighter in the rooms. we stayed at the condo which is more for family and group. location: nestled in the woods relaxing within --mins drive to san antonio and outlet mall. at check=in our group encountered some mixed up since there were - families. since it was -pm there seemed to be short of staff at front desk. the two-bed room condo is spacious with all cooking utensils wine and tall glasses very handy for mingling... washer & dryers. in fact our second bedroom is a connecting unit with her ow n bath and kitchentte. i find the decor dated or maybe it is more texan. the dark wood decor made the condo seems not ultra-clean. daily housekeeping service is good. the pool and park area are great for family with kids. having brunch in the hotel restaurant is relaxing on a sunday morning. overall the value is good for family reunion. we drove to the river walk in s.a. and the outlet mall nearby. i would return if with group of families.',not_happy
id42843,' my husband and i stayed here for three days over labor day weekend. we were allowed to check in early and were given a bay view room which was nice. the bed was comfortable and room decent. staff super friendly. the location was good - close to ferry building and easy walk or bus ride to wharf madness. only suggestion is that the rooms come with microwave and little fridge...we like to take back leftovers from meals and have bottled waters on hand. i guess that is the problem with - star hotels --the more you pay the less you seem to get. however my complaints are minor and i would recommend this hotel',happy
id42844,' first they messed up my reservation (which i made at the choice hotels website youd think itd get through right). stained carpets loose plumbing fixtures baseboard moulding not looking so hot the employees like to hang out in halls and talk very loudly. most importantly the building was posted with some sort of no firearms signage it didnt apply to me but the intention was obvious. they wanted to keep out legal licensed responsible person. none of the other hotels in the area are posted.',not_happy
id42845,' easy check-in valet parking modern & simple decoration. rooms are unique and eco-friendly.',happy
id42846,' this hotel was a great one!!!! it was pretty cheap considering the location. right downtown. the rooms were small but clean and the bathroom was small but clean... but really how much time do you end up staying in your hotel on your trip???!!! had wine & cheese hour... not too bad and they give you some complimentary fruit & chocolate after your first night.... would love to stay again no problems whatsoever!!!',happy
id42847,' my husband i decided to go to san francisco very last minute and i suprisingly got this hotel for $----nt. what a deal for a westin i thought...there is a catch though. if you are driving there is no self park you must valet for $--+-nt. however for ----nt this hotel was still a great deal. besides that i found that parking in san franscico in general is just very expensive. upon arrival the staff were very cordial and we even got upgraded to a corner room with a view of the city. pros: location (street car access) heavenly beds view of the city staff hospitality cons: room a bit small. smoke detector went off every time we ironed our clothes. no swimming pool overall i loved this hotel and would definitely stay here again.',happy
id42848,' the friendliest staff ive had in any hotel. the holiday inn staff at every level from management to housekeeping made a real effot to make us feel like very important guests. it was a pleasure staying there. the restaurant menu is somewhat limited but ok for a hotel.',happy
id42849,' i booked this hotel through the princess cruise line. it was perfect for touring seattle on the friday before we cruised. there was a shuttle that took us back to the airport for us to use the tram-train to get around town. they also took our luggage for us from our room to the ship. everyone was friendly. my --year old daughter left her wallet in the room with money she had saved for this vacation. we called back and the house keeper had turned in her wallet. that goes a long way with me since they could have just kept her wallet. doubletree offered to mail it back for us. just worth the money to stay here .',happy
id42850,' the omni berkshire place was an absolutely beautiful hotel with an outstanding location. we were there during thanksgiving and had the opportunity to see the macy is thanksgiving day parade...which was a short walk from our hotel. the staff was extremely friendly and went above and beyond. our rooms were very clean and extremely comfortable. the next time i visit nyc without a doubt this will be the place i stay.',happy
id42851,' palomar was great. enjoyed the wine hour experience as well as the friendly staff. the room was very comfortable had a great time there',happy
id42852,' hello again - my wife and i stayed at the hotel max this past weekend. since my last stay i had corresponded with the gm (jim c.) and he was eager to try and rectify the things that influenced my last review (not a good one). we booked a - night stay (---- thru ----) and were given room ---- which was on the top floor in a corner with - large windows offering nice views in - directions. first the good news - the room was well-kept and offered a large bureau in lieu of a closet so there was plenty of room to hang clothes and store our luggage. the bathroom was well-appointed and very clean with our favorite aveda shampoos and lotions. nice large bed good pillows etc. the staff was friendly and even called me to make sure wed settled in - a much-appreciated gesture. some of the things that annoyed me the last time havent changed - the bathrooms are quite small and the sink is tiny and prone to splashing. the elevator is also quite tiny - --- people max. this being an older building im not sure what they can do to fix this - you just need to be prepared. on the first night room ---- next door was occupied by some folks who were for some reason up all night (there was a tech conference going on and perhaps they were working on something that was due the next day). in any case they talked-laughed all night (until -:--am) and since there is not a lot of sound-proofing here their conversations kept me-my wife up all night. i went to the front desk at -:--am to complain and they said that theyd address the matter somehow and perhaps give us a new room. the noise from their room stopped at -:--am but although we were -- floors up the din from the street (buses garbage trucks and late night-early morning people) was so loud that we had difficulty getting to sleep. this is probably due to the fact that the room had - windows facing the street. luckily the next morning we were told that the folks in ---- were moved elsewhere in the hotel and so the next night was much better with the street noise still loud but as we live in downtown portland were used to some amount of street noise and can sleep through almost anything but loud bangs and sirens! i know that the hotel cant do anything about noisy neighbors and they did do something proactive to make sure that they didnt bother us again but the lack of noise-proofing through walls and windows is something that can-should be addressed. in any case im not sure where we stand on the hotel max. the location is unbeatable the staff is helpful and the prices are reasonable so if you simply take those items at face value it is a good place to consider staying. you just need to be aware that due to how the building is constructed and where it is located if noise is an issue to you (and you need a roomy bathroom and elevator) the max wont make you happy. i want to thank the staff there for doing their best under the circumstances. mike g',not_happy
id42853,' great value and an outstanding location. i am not sure you can get a better location in sd. the hotel is great i agree with most all of the other views. pros: valuelocation great staff cleangreat food in rest cons: small room and no poolhigh price of parking we would stay here again',happy
id42854,' im writing this review from my room paying the $-- a day for internet access. this is day - of a week long stay for business and im already compelled to write a review. pros- location speed of check-in. cons- -. there were room service plates outside of my room from when i checked in until now as i type this. -. as i showered last night- i heard someone trying to access my room. luckily i had bolted the door and moved the lock over- as i assume they had most likely been given the same room- they must have returned downstairs upon finding out they couldnt get in. -. my room was clean but definitely not pristine upon check-in. when i returned last night it took me -- minutes to get an elevator- i was among about -- people waiting- there must have been a problem. -. walking down the hall to my room i saw someone had thrown up on the carpet- and it still as of now has not been cleaned up. -. i read on the westin website that there was a gym in the hotel- but it didnt say i would have to pay $-- a day to use it!! overall- i am so unimpressed with this hotel and cant believe i have another - days here.',not_happy
id42855,' i stayed in this hotel on st. patty is day weekend and was with my choice. the lobby and bar area are very nice and updated. the rooms were dated but still comfortable. the location and price are the best parts about the hotel. i really didnt spend that much time there as we were out and about visiting the nearby parks bars restaurants parade green river etc (all within walking distance) on michigan ave and loop area. the service was very friendly and professional. people talk about the striking workers but they were out of the way and didnt bother anyone. i would stay here again based on the location and price.',happy
id42856,' this hotel looks really good when you get into the lobby very modern. we had a queen room on the second floor of the hotel i chose queen as i wanted a private bathroom. -st impressions of the room was ok the bathroom is very tiny if you a claustrophobic i would not reccomend it. the bathroom itself has a sliding door(obviously to save space) but when you pull this into place to give yourself some privacy it reveals a window to the bathroom! very bizarre just make sure who ever you share the room with you are very comfortable with! there was a small amount of storage space - drawers under the bed and an open closet to hang your clothes in and - bedside tables with cubby holes. we lived mainly out of our suitcase so didnt really matter to us too much effort to unpack. there was about a --inches between the bed and the window and about -- inches the otherside between the bed and the bathroom space. at the foot of the bed was a desk and chair. we didnt use this as this was used for storage of a suitcase for us. the bed itself was clean and remade everyday. new towels were given to us everyday. we done alot of shopping whilst out there and left our new purchases everywhere none of these were touched by members of staff entering the hotel which is good. also one day we left our safe open with our valubles in (jewellery cash and passports) i can report that nothing was touched in there too so we had honest people working on our floor. i can happily report that the room we was in did not have bed bugs in either had heard alot about this before i went and was slightly nervous about it but room --- was clean! there was a generator-air conditoning outside our window which ran all night but this really did not bother us as we were usually so tired by the time we got in we were so tired we just slept straight through it. but if you are a light sleeper take some earplugs! the location of this hotel is fantastic though its only a couple of blocks away from -th ave within walking distance to the rockerfella centre empire state and grand central (although would not reccomend walking if you have cases). overall we had a great time the experience i had was as i had hoped. the hotel was small which is what i had expected but the main thing was it was clean!',happy
id42857,' the staff at the courtyard marriott were extremely nice and helpful. the rooms are very clean and exceedingly quiet. it is within walking distance of a waffle house gas station and a great starbucks!! great spot to layover from the airport or to explore austin!',happy
id42858,' surprised with the quality of the room given the rates (compared to other hotels within its vicinity). staff was very friendly and offered free wifi upon my arrival. about a block from the westin and a short walk to pikes place market.',happy
id42859,' we had an opportunity to get away from the kids overnight on short notice tabitha williams at the front desk was awesome and got us an excellent rate and room she went above and beyond making sure that we had a great night. the hotel is right on the river and the rooms are spacious and well appointed. check out was at ---- and that was perfect we will definitely go back.',happy
id42860,' i had written ahead to the hotel to request a room with a view and boy did we get one a great view of the empire state lit up in the evening it was truly spectacular! our room was a standard quest room without the additional kitchenette of the pricier rooms but it was fantastic i have travelled alot in my time and never have i seen a bed so big! it was a large room for a city hotel and was clean and comfortable it didnt have any tea-coffee facilities but when we asked about this a coffee machine was brought to us straight away.. the hotel is in a great spot only a few blocks from time square a nice -----min walk i would recommend the hotel for location and value for money and would def stay here again should i return to ny. the only negative was the price of drinks in the bar a beer and a gin-tonic $-- alittle steep but worth it to have a drink in the roof top bar if only for the stunning view!!!',happy
id42861,' i booked this hotel mainly because of the great rate i was able to find. having never been to phoenix before and coming specifically for the nascar race weekend i shopped by price and distance to-from the race track and airport. got a great deal online. so for the price i paid it was decent. i wouldnt pay more than $-- a night though. the hotel for the most part is clean and nice but i expected a little more in service especially since it has a -.- star rating. for example i booked a sleep number bed room as did my uncle who stayed in a seperate room. neither of us got a sleep number bed nor were we offered any explanation as to why. we requested to be next to each other and even made a phone call the day prior to arrival to ensure our request was noted yet we got rooms on different floors. not a big deal and i under stand that a request is just that a request...but there was no apology offered for not meeting our request nor one offered for not providing the room type we booked. also our room did not have a refrigerator as stated in their website. not a deal breaker but it would have been nice to have one. upon arrival i thought that the hallway carpets seemed dirty and i expected better upkeep. to the hotel is credit the hallway carpets appeared shampooed the following day and looked much better (though you never get a second chance to make a good first impression.) my uncle is room was on an outdoor pooldeck and the pool was drained which i thought was odd. his room seemed more dated than mine though his did have the refrigerator. the in-room internet was complimentary and ok though if you wanted a better speed youd have to pay for a higher bandwith. no real view from either room but being in the midst of a city that was to be expected. the hotel has a fitness center and business center though i didnt need them for this stay and didnt use either so i really cant comment on them. the hotel is restaurant was empty every time we passed by. we were a little surprised to see an adult boutique right across the street though the hotel cannot be faulted for the business of its neighbors. overall it was decent stay. nothing spectacular but nothing horrible either. we just used the room as a place to stay as most of our time was spent at the racetrack. i think that service could have been improved and kicked up a notch or two but at no time was anyone rude or indifferent. should my travels return me to phoenix i would stay there again if i could get a similar deal on the rate.',not_happy
id42862,' we had - nights here and found the hotel staff to be excellent and the room at the back very comfortable and quiet. the beds were very comfortable and the room was very clean - the only downside was that the soundproofing could be better. we could hear the shower in the next room and doors opening and closing.as you will see from other reviews the hotel has it is own style which is interesting. parking is $-- + tax per night - not cheap but bettre than the meters all round the surrounding streets. the hotel is in the middle of japantown and there are loads of laces to eat here and and in nearby areas such as fillmore. the numbers - & - bus stop outside an will take you downtown in about - minutes. there is a well regarded restaurant which we didnt try on this occasion.',happy
id42863,' ok at first glance to place dont look to bad. but when you get in and book your hotel you find rude service from some of the people behind the counter way over priced parking for them to take care of your car making you park several blocks away in an unsafe public parking lot where there is no one watching your personal belongings. now lets talk about your room they give you two free cupons for drinks but that all depends on what they have they couldint even provide a person with a simple beer. ok now you get up to your room you walk in and see a few different thing like a bottle of water that you would think would be free after paying for this place but oh no it cost - dollars for something that you can walk three and a half blocks down to the -eleven and get for a dollar thirtynine. they tell you that they have free cookies and milk until -- but nope they ovously dont know how to make an good amount becasue yeah there were none when we got here. all i have to say is that this place could use alot of people to quit coming to it for the simple reason they need to be made aware that they are here for us not them selfs.',not_happy
id42864,' my husband and i love the kimpton brand. ever since our first stay at the epic a kimpton brand hotel in miami we try to only stay at kimptons. hotel palomar is nicely decorated w- red and black the rooms are clean bathrooms are nicely sized and well decorated and the location is nice. i guess ive set my standards pretty high since staying at the epic so maybe expectations are unrealistic. there wasnt anything negative about this hotel. the staff was really nice and the stay was comfortable. i guess i just feel that this hotel was nice but not amazing.',happy
id42865,' rooms are decent size and clean. like the location - union sq is a neat place - although not as convenient to other spots in the city depending on where you are going. was woken up both nights i was there by loud customers in the room next door (walls must be thin) and i am a good sleeper with ear plugs.',not_happy
id42866,' this is a great business hotel. i stay many weeks a year here. it is great to walk to restaurants and shops! plus trader joes in same plaza. nice employees too! i enjoy staying here. free parking. i will continue to return here.',happy
id42867,' i found the location of the hotel to be its best feature. i enjoyed staying in the very quaint and pretty georgetown area. the rooms at the hotel were of normal holiday inn standard. i found my taps kept running brown water to start with but would improve if you left on for a bit. the usual room service was available and range of pillows that holiday inns provide. my room had a couch and coffee table desk and king sized bed. i thought it was ok all around no complaints. for this standard somewhere else it was double the price - so i expect that is paying for the location. i would probably not stay here again as it was a one off and i couldnt justify the expense. oh and the continental rooms service is a joke. i had a very early meeting so ordered the continental breakfast to be delivered to my room at -am to get away quickly. i got two pieces of toast butter juice very ripe banana and a cup of tea. where was the jam? no cereal? it was very disappointing.',not_happy
id42868,' my sister and i just came back from a two day trip to boston. we booked the hilton financial district through priceline for $--- a night. we got to the hotel around -:--pm after a - hour trip from new york and was politely told by the front desk that no room was available yet because they were booked last night. so we had to come back at -pm which was to be expected if it wasnt for the fact that when we did make it back to the hotel at around -:--pm there was a -- min. wait in line to check in! and they had four staff working at the desk. i am not quite sure what kind of issues people were having because our check in literally took less than five minute. once we got the key cards and get into the room we could not believe how tiny the room was! we arranged for a room with two double beds. there was barely enough room to leave the luggage on the floor. nevermind that there was no desk or a couch. we brought lunch back to the hotel and had to eat at the wide sill since that was the only solution without having to eat on the bathroom vanity. the same evening we discovered that there was no hot water in the building and when we called the front desk we were told that they had no idea when it might come back on. eventually later that night the hot water came back on but it was off again the next morning. also if i had known better i wouldnt have bidded on the downtown boston area because during the weekend it is a ghost town luckily it is walkable to quincy market. i usually wouldnt complain about priceline hotels since they are such good deal but the hilton fiancial district definitely does not deserve a four star rating. our stay was barely a two!',not_happy
id42869,' this hotel was not a surprise. typical w hotel with good service and nice standard rooms. internet available for a charge - however this charge is waived if you are a preffered guest . breakfast not included in the rate but available in the lobby restaurant. coffee is complimentary and available in the lobby. continental breakfast organized for a larger group was below standard and is not wort it. starbucks is just across the street for much better value. short walk to the shopping center downtown seattle and to the pike place market (worth going there early in the morning for a great merchant atmosphere).',happy
id42870,' stayed several nights in chicago to take in the sights and attend a mn twins-cubs game at wrigley field. the location of the hotel was awesome. we walked nearly everywhere and is only a couple of blocks from the red line-cta so getting to wrigley was a snap. room was clean and staff was super helpful. breakfast was perfect for my husband and myself but nothing crazy. only compliant is chicago is a noisy city to try and sleep in - sirens go off all night so bring earplugs if light sleeper. price was on the high end but was expected from location and embassy suites. when we bring the kids we would consider staying closer to the navy pier but perfect for a couple. we had an appetizer and pizza at their restaurant which was good. the pool only reaches - feet which would make it nice for families with small children - hot tub-fitness area are tiny. we were super with our stay.',happy
id42871,' stayed here for - nights in december. rooms were fine but the temperature in the room was variable. since it is not a digital thermostat the room felt either too warm or too cold. breakfast was okay - typical waffle yogurt cereal etc. jimmy dean sausage sandwiches and store bought juice and drinks was interesting. service was fine and pricing was comparable-cheaper to other hotels in class. convenient to the highway and everything. about ----- min from downtown. could hear the lenny is sub shop next door taking intercom orders but thankfully that ended after dinner time.',happy
id42872,' we stayed here for - nights on a weekend visit to philly and got a great deal at the philly tourism web site -- a rate that included parking. that is important because parking is often outrageous in philly. the hotel is very nice the staff quite attentive and its location cant be beat -- about - blocks from city hall and the broad street line (which takes you to citizens bank park home of the phillies) and also reasonably close to the art museum. we also had a late-night snack in the bar and it was ok. not gourmet but hit the spot. not sure what else to say about this place -- except the internet charge has to go. boo! but if you get a good rate jump at it!!!!',happy
id42873,' we arrived at the hotel at -am and asked if we could drop off our bags and come back later to check in but the receptionist said we could have our room there and then and by the way breakfast is on until -- so if we wanted something to eat help ourselves! what excellent service. the hotel is very nice and we had a very comfortable room. they offer a great breakfast selection as well. the hotel is on the edge of downtown denver and it is a very pleasant -- minute walk down the road and over the bridge across the river to the downtown area. if we had more time we would of stayed there longer.',happy
id42874,' i m very with the alex choice we booked (two persons) from october -- to october -- a beautiful suite with two bedroom a kitchen and a dining room absolutely spacious in comparison with the ny standard. we asked for a smokers room no problem with that there is a special floor dedicated to the ...last addicted as us and the smell in the floor and the rooms is really not so strong. staff in the lobby are very friendly and helpful the suite is re-done more than once par day. very nice view to the third av. and the chrysler maybe next time i ll ask for a room in the upper floor if available. perfect location for all mini trip by walk and near to the central (we prefer walking or taxi experience :) it is possible to eat at any hour in the alex restaurant (ringo) or very close there is a -- h deli if you want a quite snack in your kitchen. i only find that maybe the shower in the bathroom could do for a renovation? gym in the third floor to work out and stretch after hour walking in this truly amazing stunning city. im posting right away during my stay here at the alex because i m truly enjoying the stay (sorry for my english ...) and i recommend it!',happy
id42875,' hotel was nics very good clean save quite comfortable bed helpful front disk small rooms and price expensive but its ok for nyc i highly recommend it and will stay there again.',happy
id42876,' a good value with a decent location. we could walk to the mall in about -- minutes. we happen to be there during the worst december snow storm on record and the hotel was a nice refuge while the rest of the city shut down. it is close to the metro which is especially important when the buses and taxis all stopped due to the snow. chinatown with restaurants and shopping of many sorts is close by as well. the location is a bit marginal safety wise. there are homeless nearby and we were cautioned not to walk with valuables on display. we never experienced any problems but the caution advisory was probably warranted. the breakfast was good for the family. two complaints though: since we had seven people in our party we had two rooms and they could not place us in connected rooms (apparently that is only ok if you have king sized beds and we got double sized). the second was when we asked the hotel to book us a taxi to the airport they insisted that we use one of their preferred limo companies rather than the ample taxis that were driving by. it took them so long to arrive that we almost missed our flight (got there -- minutes before the cutoff).',happy
id42877,' my boyfriend and i stayed here for - nights last weekand we must say it was great. the hotel was very modern and clean and our room was a good size. location wise it was close to the italian quarter(nice restaurants) and the holocaust memorial and the quincy and fanueil markets for breakfast in the morning.also near a t stop and north station. we would have no problem recommending this hotel.',happy
id42878,' we were booked in a king executive room. we had a corner room with lots of windows and views of the downtown and a parking garage. the room was comfortable but missing some of the executive ammenities. i had to call - times over - days before i got the coffee maker missing from the room. we were missing the ice bucket and the complimentary robe. the bathroom was cramped and the shower curtain smelled musty. the staff at the front desk was reasonable but not really warm and friendly. the location is great.......just - blocks from beale street. overall it was an ok stay.....and the manager did make an adjustment to my bill for the missing room items. dont bother with the breakfast buffet........overpriced and not very good. there are many much better places to eat within just a few blocks of the motel.',not_happy
id42879,' we stayed here mid may for four nights. the room was spacious enough but we got upgraded on the final night to a suite as the toilet in our original room became blocked.the suite was great! the staff were ok when we originally arrived the male on the front desk was very snooty and unfriendly but subsequent front line staff we met were friendly and helpful. the location is brilliant near great restaurants the subway central park and the natural history museum. would stay again!',happy
id42880,' i do lots of business in washington and this is definitely the place to stay. the dupont has an excellent restaurant and bar -- a friendly and personable staff -- free internet service in the rooms -- a terrific location and easy access to the metro. ive recommended the hotel to many of my friends and now it is their hotel of choice in dc as well.',happy
id42881,' we stayed at the travel inn june -th and -th. the big plusses about this hotel are the free parking and the pool. we arrived in nyc for the two hottest days of the year so far so the pool was a godsend – really! the location is great – walk to time square and empire state building and if using the grayline tours a short walk to grayline location. we reserved two double\doubles – one for my husband and i and one for my sister-in-law and two daughters. we requested non-smoking rooms because my - year old daughter has asthma and lingering cigarette smoke can be a trigger. the last thing we wanted to do was end up in an emergency room in nyc. both rooms were comfortable but the bathrooms a bit small. one of the rooms reeked heavily of cigarette smoke (the other room was fine). we went to the front desk to ask for a non-smoking room. they explained to us that they didn’t have “non-smoking” rooms but the maids “spray” something to get the smell out. we all know there is no such spray! on the way to our rooms we noticed that some rooms had “non-smoking room” signs on them….hmmmm. anyway my daughter stayed in the non-stinky room while my husband and i stayed in the stinky room. a little unpleasant but not intolerable. if you have allergies or asthma and cigarette smoke is a trigger – this may not be the hotel for you. noise-wise there were some loud guests sitting out on balcony all hours of the night throughout our - night stay. i wore earplugs and slept well but my husband was a little annoyed. i suppose we could have called the front desk - but we figured that it was new york and noise was part of the package. aside for the stinky room issue the location friendly staff pool and parking make the travel inn a good value.',not_happy
id42882,' i am a hilton diamond member and have stayed at many hilton is across the country. this hilton simply does not match with the quality that i have come to expect. the location is fine however there are certain aspects that i was significantly disappointed about. -) they charge to use the gym. ive seen this at a few other hilton is and is extremely frustrating. for those of us that do not need a full service spa-health club they should offer a simple treadmill or bike free of charge. -) there is no executive lounge. this is the only proper hilton i have ever visited that did not provide this service. the fact that they did not even offer the simplest of continental breakfasts in the lounge made the over --$ breakfast i had in the restaurant that much harder to stomach. -) the hotel is in desperate need of a face lift. the rooms are dated and extremely noisy. hallway noise and adjacent room noise passes right through the doors-walls. again the location is decent but i dont have much else positive to say. for san francisco travelers if you want to stay at a hilton i definitely would recommend the hilton on kearny st (financial district-china town). bigger rooms much more updated and comfortable free fitness center etc...',not_happy
id42883,' i had stayed at this hotel a few years ago as a business traveler and greatly appreciated the rooms food and facilities. as a weekend family traveler this hotel is not worth the price. we had problems with check in; we reserved with a credit card but put a cash deposit down upon check in - we were in town to shop and we wanted to stay on our budget. the front desk staff was not prepared to handle or document cash. they also had problems honoring the online package (through their web site) we ordered that included parking and online access. these charges were added again each night and had to be manually reviewed. due to these charges being added our cash deposit was not enough to cover a room service charge. upon notification i went to the front desk to deposit more cash. right after i did it the room service waiter came back to our room and demanded cash. despite asking to speak to the manager the only person that would talk to me was the front desk clerk. all billing issues were eventually solved but i will not return to any hotel in which a staff member comes to my room and demands cash.',not_happy
id42884,' i went for work puposes and i found that it was a perfect location to do what-ever your in the mood for. the shopping mall (which had endless shops and restaurants and a movie theater) was a - minute walking distance from the hotel. the bars-clubs and restaurants are about --- minutes away (walking distance) and it was enjoyable to window shop since there were jazz musicians in several locations. on the bay side of san diego was even nicer! i had dinner at a place called anthony is fish grotto and the sunset view there was spectacular! down the bay strip there are many ships that are displayed as museums and for a small fee( around $-) you can board them. overall the room was clean nice and quiet i stayed on the -th floor and did not have one bad thing to say other than : i was never able to get the free wifi the hotel provides- i would always lose the signal and could not connect. the hotel does offer guest wifi which costs about $-.-- per day.',happy
id42885,' the next time we need to stay downtown this is the hotel we will be staying at! i read a few negative reviews about it but found them to all be unfounded. the staff was excellent the service was excellent and the room was big and roomy and very tastefully decorated. the bed was to die for and really great after being in the car for - hours. was also grateful they had free wifi and lots of channels to watch on t.v. the view was great...the whole experience was fantastic and i would recommend this hotel to all my friends and family well be staying again.',happy
id42886,' my boyfriend and i live in washington dc and take weekend trips to nyc about every two months and if i book the reservations early enough i can find rooms for about $--- a night. the reason why i am rating this hotel as excellent is because though it may not have all the luxury but for $--- a night you are getting big bang for your money in nyc. the staff is courteous and prompt the bed is comfortable and the room is clean and stylish with flat screen tv. the hotel is located in charming murray hill pretty close to everything. nyc is notorious for being a expensive city but this hotel is a real deal. affina dumont and kimptons -- park ave hotel also have great deals you just have to keep an eye on it.',happy
id42887,' i have stayed in this hotel twice. once with my kids (------) and once with my husband kids and cousin with her family (------). the rooms are nice and staff is helpful. the location is great with the subway and free tourist bus nearby plus several good restaurants. having a pool and an outdoor deck are definitely a plus. also probably the only hotel downtown with free parking!',happy
id42888,' ive been to new york on march ---- for four nights. the hotel chandler was like a pearl in new york. it was beautifully decorated and equipped and the staff were so helpful and professional. our room was great very clean and comfortable. the room was a little small but perfet for everyone lcd tv mp-radio alarm clock safety box refrigerator. the bathroom have a lot of accessory target aveda and all linens are italian frette the shower was simply fantastic. the bed was very confortable after long walks. the location was perfect too near the subway and - blocks from the empire state building. the hotel offers you all day coffee tea milk and fruits. the breakfast costs --$ but outside there was a lot of shops. i think that if i will go in new york next time my choice will be hotel chandler. monica',happy
id42889,' we stayed at this hotel for two nights in august. we were in la for a concert and wanted to stay downtown to be close to the staples ctr. our room (on the --th floor of the blue tower) was small but clean. according to the front desk staff it was recently remodeled. the staff were great - very nice and responsive. we didnt have a car so parking wasnt a factor for us. my -- year old daughter loved the elevators and the pool. one evening we went to the revolving lounge on the --th floor and enjoyed watching the sun set over the city. i would recommend this hotel to my friends. we flew into lax and took the union station flyaway bus then the metro red line to -th st-metro ctr then walked a few blocks up flower street to the hotel (dont take figueroa as that entrance to the hotel was closed). it was a very easy commute.',happy
id42890,' the hotel itself is beautiful the employees were all really friendly especially the two front desk clerks (armando and veronica). they were really helpful and pretty much told us where to walk and not walk. the area around the hotel could be improved the area is very close to union square civic center and nob hill; but there is a small area that is full of homeless people which we learned the hard way. hence the help from the front desk just ask them how to get somewhere. the rooms are always taken care of and are very nice. the beds are great and the t.v and free wi-fi are a great add on. we also had continental breakfast for all - days of our stay the food is not to shabby (waffles cereal breads fruits juices) there was also a free shuttle service to and from fisherman is wharf and or union square. overall great hotel! great service! will return again!',happy
id42891,' when arriving at the hotel they ran my credit card and charged a higher rate then they quoted on the phone. after waiting for that correction i proceed to my room and the card key did not work. i had to go back down so they could key the card properly. when entering the room i turned on the tv but the remote batteries were not working. then i used the bathroom and on the first flush the toliet was clogged. it is october and i noticed the clock was still an hour behind since the time had changed in april. so i called the front desk and asked for a wake up call which came -- minutes late the next morning. however the late wakeup call was not an issue since i did not sleep most of the night listening to the air conditioner make a horrible noise each time it came on. this was my first and my last stay in this hotel.',not_happy
id42892,' actually stayed in may ---- but tripadvisor dont offer this time stamp for some reason ?? anyway ... : great hotel with great atmosphere . great room perhaps a bit small but didnt go to nyc to sit in a hotel room !! fantastic location ... handy for everything . fantastic free breakfast . friendly staff . view from the roof bar - terrace of the esb is a phenomenal ... especially at night . ... & only a fifty feet from oreilly is ( off fifth ) bar & the best irish cheesesteak in the world !! will definitely be staying here next time i visit new york .',happy
id42893,' we love to travel but we never splurge. so we decided to go to holiday inn express. we were not disappointed. just a block walk to hollywood walk of fame very safe place to stay and comes with nice daily complimentary breakfast. the only thing is $-- a night parking but what can you expect.. its hollywood area! overall this hotel carries the holiday inn standard.',happy
id42894,' this is well located in the middle of manhattan and a safe neighborhood. the food in the bar is wonderful - do try the lobster appetizers. the rooms are quite large for this part of town and the staff friendly for new yorkers.',happy
id42895,' we loved our stay here at the mayflower park. we were upgraded to a suite for our anniversary. the manager also sent a small box of candy and card to the room later that evening. very nice. the room was quite roomy --th floor and a view. great bed and quiet. we arrived about noon and were going to store luggage until the room was ready but it was ready. unfortunately the restaurant was being renovated. they had a small continental breakfast set up in the lounge. that was okay but not worth the $--.-- each they charged us since it was really not any nicer than a free holiday inn express breakfast. the waiters were great and very apologetic. they even used only paper products since they didnt have a dishwasher. we would have ventured out for breakfast but it was pouring.',happy
id42896,' okay the hotel is under renovation so one should expect some inconveniences. but first we get here and most of the elevators arent working. it is been an all day thing with the staff directing guests to the service elevators. i know it is sunday but dont the elevator companies pay their workers overtime to fix these things on weekends? then the bellman gets us to our room and finds the keys dont work. he uses his master key only to find that the room is occupied. when we finally get to our actual room it was pretty nice. spacious recently renovated and well decorated. then we find that someone has poured some sticky substance all over the desk and the room service menu. yuck. then when it is time to go to bed the kids pull out the sofa bed only to find it bare. no sheets. i called an hour ago and am still waiting for them to send someone up to make the bed. on the upside everyone on the staff is nice if not particularly competent and the restaurant downstairs niles is pretty good.',not_happy
id42897,' the staff at this homewood suites made a wedding weekend trip for my family stress free and smooth. we had - suites reserved at the prepay rate of $---.-- each for the weekend of august -----. the front desk was to give wedding goodie and snack bags which i made up at home to each member of our group as they checked in. when we detected a faint cigarette smell in our room when we first arrived the front desk was prompt in moving us to a different room. they even gave us the largest suite avaiable on our floor so that we would have a larger gathering place for our entire party of -- people. then rose at the front desk asked if we would like to have our whole party on the same floor. this was great since some were elderly and there were children also. some of the many extras the staff helped us with: bringing extra chairs to our suite fetching items for the wedding from our valet-parked cars rounding up mini-van taxis for our large group twice bringing us extra towels and ice within minutes of calling for them. the hotel was sold out for the weekend so the breakfast room was crowded and they had an overflow room opened but they never ran low on food. on saturday they had a broken water pipe in the kitchen so there was no hot food but they were sincerely apologetic. there was a wait for an elevator at busy times but we never waited more than a few minutes. they could have given a little more thought to which families got which size rooms. a couple using a crib were given one of the smallest rooms on the floor which made it very tight in the room while our single senior citizen great-grandma got a corner unit with windows on - sides and a very large uncrowded living area. we were close to everything we needed at this location.',happy
id42898,' traveled to san diego in feb ---- for business from richmond va and was lucky enough to discover the pacific terrace hotel. beautiful and clean room with outstanding ocean view and good location. service was the best ive experienced with the hotel staff extremely helpful and their everyday attention to detail was outstanding! gerrard at the front desk was very helpful in making our reservation. you will love this hotel !!!!',happy
id42899,' it was our wedding anniversary and the kids were off for easter so we splurged for trump (usually we stay in marriott.) wow what a difference. yes we paid more but the service was exceptional. the bellmen grabbed the bags brought my daughters cotton candy. i had called ahead and there was champagne and chocolate waiting. and do not pass on the turndown service. we came back and the room had transformed into comfortable slumber. my only problem was they didnt have double beds just a king with a sleeper sofa. apparently even trump cant make sleeper sofas comfortable so my daughters couldnt sleep. the -nd night i felt guilty and gave my youngest the comfy cozy luxury bed and i took the couch. it was clearly different. oh well. all in all it was a good experience and a close drive from mi so wed go again.',happy
id42900,' i just returned from a weekend trip to austin with my best friend for a girl is weekend get-a-way . very glad i booked this hotel & dont regret paying the $---. the rooms were classy with a creme black & gold color scheme. rooms are very quiet with comfy beds and the best pillows ive ever slept on! however rooms were small considering its a historical building. (renovated in ---- though so everything is very nice). i originally booked a standard but they gave a delux b-c they had nothing else that night. good for us considering the delux is not very large. it did have a sitting area which was nice. the bell boy told us the standard room is even smaller w- no sitting area. so i suggest you invest the extra few bucks for a delux room. the bathroom was nice also w- marble floors & walls. very clean. and had a vanity mirror. had a stand up shower though which was fine for us but maybe guests traveling on a romantic trip or with children may prefer a bathtub?? just giving you all aspects. speaking of kids i only saw - children staying there. which i liked b-c i dont like staying in hotels w- noisy kids running around etc. fitness center better than most hotels ive stayed. had - of each cardio machine & cybex equipment which i like. the indoor pool is only - ft & rectangular for lap swimming only. nice & clean. the hotel does charge $-- for valet parking & $.-- for local calls. rip off yes. the restaurant in the building is nice but i *highly* suggest you find another place downtown. the building is in walking distance to everything so you can find just as nice of a place & pay much less for your meal. overall i loved this hotel & will plan on staying again. staff was very professional. busy but very professional -- that is all that matters. i prefer staying here & paying for extras than to stay at another hotel & have to worry about catching a cab or driving around crowded streets to all the happening things. heck you can even walk to the capitol from this hotel. :-) enjoy your stay where ever you decide.',happy
id42901,' this is a great airport hotel. they operate free shuttle that runs every hour. my room was similar to something at a hampton inn but with much nicer bedding. i think they go overboard with too many throw pillows. those end up on the chair. i needed a good night is sleep and that is what i got. the management has thought of just about everything. coffee maker iron pen and paper. there is free wifi but it only runs ---k and i think that is shared. it is enough for checking email. you can pay for faster access. downstairs is a restaurant bar and a large lobby with a big plasma tv. i highly recommend staying here for a layover or day room. however be advised that aside from the airport nothing is within walking distance. if you want to see hollywood you should rent a car or take a tour.',happy
id42902,' stayed for an overnighter at the parc -- at the end of a business trip. hotel is in a great location a minute or so from union square and cable cars. room was very nice - i got upgraded to a corner suite which was spacious and clean. air con was a bit iffy otherwise a well proportioned room. worry is that currently the hotel is undergoing major renovation - especially in the public areas (dining rooms etc). web site does not make it very clear so either wait a while for the work to finish or ignore it and enjoy the rooms. for such a large hotel the bar was small and not very welcoming. bar menu looked good (didnt eat) and the few people that were in there made for little atmoshpere. good value for money but would wait a few months for the renovations to be completed before i stay there again.',not_happy
id42903,' i wanted to like this place. and i know theyre brand new so hopefully the service will get better. but everything seemed to be a problem during my six-night stay. want to grab a bagel and coffee in the restaurant in the morning? dont assume that -- minutes is enough time in which to do it. two mornings there was no host on duty i had to walk back to the front desk and get them to call the restaurant and tell them to come seat me. one morning it took -- minutes to get my check and i was the only customer in the place! trash on the floor of your room from a previous guest? (a toothpick among other things yuck...) dont expect housekeeping to pick it up for - days even when you leave a note! interested in having some laundry done? be prepared to wait at the front desk for -- minutes while - people try to figure out if they have laundry service and where the tickets for the guest to fill out might be. nicely furnished rooms comfortable. and the staff seemed friendly enough they just didnt have a clue on so many things. and the bar staff is fantastic especially ty and jasmin and casey. good happy hour deals on food great bar menu great drinks. but ill look for future reviews to see if service improves elsewhere on the property before i stay here again. (and why does ta have this place listed under bed and breakfasts in detroit - it is a doubletree hotel!)',not_happy
id42904,' this is a great hotel which is nearby downtown phoenix. it is only walking distance and the hotel is very clean ! at the same time the hotel personal is very friendly and very helpful. i strongly suggest everyone to stay at this hotel.',happy
id42905,' my husband and i checked in after making sure that our room has a refrigerator (we only eat kosher food and had our food with us). surprisingly enough there was no refrigerator so we called up the front desk which promised to send one right away. after -- minutes of waiting we called again but the guy said they were looking for a refrigerator for us. well we waited another hour starting to worry about out food but again – no refrigerator yet. it was late so we went to sleep and in the morning called the front desk again. this time we had a lady that said we could get a refrigerator but thatll cost us --$ a day! no need to say that this important piece of information was never mentioned on their website nor told by anyone on the phone or during our check in. we would have definitely gone to another hotel if we knew we were going to be over charged like this. nothing helped here and even our request to speak with the manager was turned down. we refused to pay and had to spend a lot of time and money eating outdoors in kosher restaurants after our food was spoiled. besides this in - out of - morning in skyline hotel the housekeeper entered our room although there was a do not disturb sign on our door. bottom line – bad service!',not_happy
id42906,' i stayed here with my daughter to celebrate her --th birthday. i wanted her to have a special experience in a historic hotel instead of a typical modern other hotel with no personality. while the lobby is nice it was very dark and we did not want to spend any time there. the room was fine but the toilet ran all night long. lots of outlets in room which was nice but $-- for -- hours of internet connection is a little pricey. my big complaint though is we were just a number. we had to stand in line to check in (-- minutes) our room wasnt ready and they made no effort to get it ready (we had to wait three hours) when we went back to pick up keys we had to stand in line again. when we stored our luggage we had to stand in line again....you get the idea. service personnel were nice and friendly but definitely not enough on a busy summer weekend.',happy
id42907,' after stuck in dia due to united airlines leaving lax an hour late we were stranded in denver overnight. united gave us a voucher to the renaissance denver hotel - at least they did something right. this property is very clean and well appointed. the bar is right in the open lobby and the food and drinks were quite good. complimentary laundry facilities are on site and very helpful since we didnt anticipate an extra night of vacation. we had a -th floor room which overlooked downtown and the mountains. there is a free shuttle to the airport which was a bonus and a bar the metro right next door. a taxi to downtown is a short ride and about a $-- fare. the beds are very clean and the employees seemed to all be pleasant. overall a great property which i would recommend to anyone in denver.',happy
id42908,' we thoroughly enjoyed our stay at the bahia where we just spent a week. we had a studio suite which suited our family perfectly. a double bed for each of the kids and a queen sized pull-out couch for ourselves. a little lumpy but we didnt mind! the little galley kitchen was fabulous for us with microwave stove and full sized fridge. there were the basic dishes and pans so that we could make an easy dinner and breakfasts in our room. the cleaning staff were friendly and did a fabulous job of keeping our suite very clean. the front desk staff were very accommodating. the pool facility is beautiful with a very large pool and huge hot tub. especially fun for the kids was a small video arcade with free games. the property is beautiful with lovely garden areas and a nice sized pool for their rescued seals. the location was great being on the bay and within a couple of minutes walking distance to the ocean. we had a car and it took no time to get to anywhere we needed to be. we had a wonderful stay. it is not a top quality - - star resort so if you dont go expecting that you will enjoy.',not_happy
id42909,' as an interior designer for luxury hospitality projects i am always so excited to stay at properties that are just above-and-beyond... and the marcel at gramercy did just that! everything about the hotel from location to service to price was outstanding. the amazing flexibility of staff-especially raul dupless who does anything at anytime of day made my business stay extremely stress-free and enjoyable! plus - the restaurant next door has the absolute best pasta and prices in town! i was there - nights and it truly felt like a second home. thank you to the entire hotel team for such an amazing experience!',happy
id42910,' large clean rooms across the street from the shore. little noisy on the ocean side. very good hot breakfast included. dont bother paying extra for the slice of ocean view you can see between buildings. staff was friendly & helpful. i would stay here again but would request a room away from the busy street that is on the ocean side.',happy
id42911,' but if you are looking for anything else...than you should go somewhere else. this place was definitely not the ritz carlton. it was pretty much no frills. what is was...in a perfect location within walking distance to hollywood blvd and the walk of fame kodak theater etc. very easy to get on all highways etc. also right next door to jim henson is muppet studio and also down the street from la ink (kat vond is place). for you movie buffs the pollo loco fast food place where brad pitt got his start by dressing up as a chicken is right across the street. a very key thing was that they had free parking in a secure underground garage. although we only used the parking garage once because we had an suv and the parking garage was very small so it was hard to manuever under the ground but they also had parking along side of the building too which was safe. they had free breakfast every morning which there was always plenty of food available (even for late morning sleepers like us) they had your basic breakfast food and the lady who ran the hotel made waffles. there were lots of convenience stores around and a target down the way so if you forgot anything you didnt have to go far. the hotel allowed smoking in the rooms and our room definately smelled like smoke. other than that the room was clean but very modestly decorated like i mentioned no frills. one thing about this place it is motel style meaning the doors open to the outside and not a hallway. there were steel railings (like gates) with florals so you couldnt access the rooms from outside but just beware there is no hallway. the front desk staff was really nice and they were helpful. this was a great place for the price. under $--- a night.',not_happy
id42912,' we have stayed at the taj a few times now and the service is different each time sometimes great sometimes average. it is location is unbeatable in boston and the rooms are nice (in our opinion the beds are amazing). the best thing about the hotel is looking over the common and being able to walk right out to newbury street or to walk downtown if you are there for work. i cant give it - stars at the price they charge for the hit or miss service but you certainly wont be disappointed by the location!',happy
id42913,' did not know that we have to make reservation to park the car in the garage.besides that everything was perfect.we really enjoyed the hotel.',happy
id42914,' we were attending the players golf tournament in ponte vedra and so this location was ideal. other sheraton is i have stayed in had a sleep number bed but not this one. the bed was standard pillow-top and okay but not what i had expected. the decor was very minimalist and very brown - brown carpet brown-tone paint on the walls brown furniture not appealing! the pool was indoor only (in florida?) and there was no outdoor area to relax at all not so much as a bench. it was very nearby the st. john is center so if shopping at name brand stores is your thing that might be a plus. there was one nice breezy evening when i would have enjoyed having the windows open - nope they dont. when i return to the area i will be shopping for another place to stay.',not_happy
id42915,' very much enjoyed staying at the harbor court hotel last weekend. the staff is extra friendly and helpful the rooms are a little small but nicely furnished. the give you a bathrobe to wear while staying there something you dont see very often anymore. evening wine reception with free wine. this was my second stay and not my last at this hotel. looking forward to staying at one of the other hotels in the kimpton chain.',happy
id42916,' this was not a - star quality hotel. the room was dirty stains on carpet and bath tub. terrible tv reception. ice makers were broken on -rd floor so i had to check -th -th and -th before finding one that worked. dark and dingy hotel. no way worth the cost. they nickel and dime you from charging for parking and even a refrigerator. they wouldnt even let us stop at the front door to unload our bags. the staff were not friendly and or helpful. the hotel was noisy too. thin walls. would much rather stay at a lower rated hotel with free amenities like parking internet and even continental breakfast. would expect that paying more for a higher star hotel you would get better service and things like this would be included in the price. wont ever stay here again.',not_happy
id42917,' the staff in this hotel are excellent especially those working the night shift. they are a credit to the company very helpful and great atitude. hotel is well located with everything you could want within walking distance. rooms are finished to a very high standard. mine had a shower only so if you wanted a bath it was not possible. room was also on the small side but as i was travelling alone it did not bother me and it had a large desk (well lit) to work at. free internet worked well.',happy
id42918,' i had the pleasure of staying there this past weekend and the staff ron vivian kasee lisa were extemely professional courtieous and very helpful. the candlewood was exeptionally clean they have full kitchens full size refregirators flat screen tv large bathrooms workout area free computers in the business area. i highly recommend the candlewood for your next stay in downtown san antoinio. easy access to the farmers market and the riverwalk and easy on off to the interstate.',happy
id42919,' stayed at the pod for - nights in march. the rooms are small but cosy and easily manageable for - - lots of nooks and crannys for the luggage to hide away the service is great take the shuttle from the hotel to newark for only -- bucks much cheaper than our --- dollar cab ride from the airport. hotel roof top is great a fab view of manhattan and a great place to unwind with a beer at the end of a hard days walk (my number one tip wear comfy shoes i have no idea how the manhatten women manage those killer heels!) i am planning a return trip and will definately stay at the pod!! my number two tip is: do not take a doggy bag back to the hotel. we left some left over pizza in our room and returned to the room after a few drinks in time square to tuck into the leftovers to find the pizza covered in roaches ( i must say at this point the pod hotel has the best hygiene standards ive ever seen and is no way dirty leaving food around in nyc was our rookie mistake!). wost part was that my oh didnt notice at first and started to tuck in!!',happy
id42920,' the hotel staff is fantastic! they went overboard in working us into their crowded reservation schedule. bill especially deserves applause. the hotel is the most convenient to the medical hospitals (---- minute walk). breakfast is adequate. the suite rooms with kitchenette is well worth the price.',happy
id42921,' this is by far the worst so called designer hotel in l.a - worst location of all you would just never stay downtown youre only here because your work has put you up here. you can hear the traffic i even heard the person above me going to toilet. cheap looking interior in the room like ikea. the service is terrible the parking a ripoff and the internet is the slowest ive been on. absolute abomination is how i would describe it.',not_happy
id42922,' love this hotel! the front desk was the friendliest staff i have ever encountered! they always smiled and said welcome back were very helpful with finding ice and ordering food in the middle of the night(pizza delivery) even offering bandaids for blisters on worn out toes. the room was small but very well appointed. beds very comfortable too! had a great stay here. one suggestion:a mirror over the desk would be so helpful when the bathroom is occupied. starbucks coffee downstairs and wine available too. no free breakfast but it is so modern and convenient who cares?!!love the fact you have to use your room key to be able to use the elevator. felt very secure...',happy
id42923,' we have stayed at the red roof inn for - days early may. i hesitated for a long time to stay here because of all the bad comments. but for us it was a pleasant surprise. location perfect. reception very nice and helpfull. we arrived too early and the room we booked had not been cleaned. we left our baggage and came back after lunch about -.-- p.m. because the room was still not ready they offered us an upgrade to a bigger room without any costs. a nice corner room with - beds a desk and - chairs. everything was clean. so no complaints at all for $ ---.-- per night! we would come back here again.',happy
id42924,' we came into texas to enjoy san antonio is beautiful attractions and we had a great time. however the hotel was an unpleasent expierence. the room rates are steeper than they should be and there were numerous problems with this hotel. i asked the front desk for directions and some man started flirting with me out of nowhere. well the front desk clerks told me that he was the owner of the hotel; named ed. i thought that was very unprofessional and dispicable. as far as our room goes it stunk really bad and the a-c leaked water. it had a foul odor and they did nothing to ease the situation. just by the actions of the owner i can tell they need major leadership corrections. i hope this helps you. will never return to this hotel again!',not_happy
id42925,' we stayed on the --th floor. i paid an extra $-- for a riverfront room. parking will run you $-- as well. the room was clean old box style tv which we did not use good size bathroom & great location! so the best thing is the amazing river view. i have passed through on i--- at night always mesmerized by the bright blue bridge. we finally had an evening (cool one at that) to relax & take in the site first hand. we took many photos & enjoyed a wonderful evening with the balcony sliding door wide open :-) the hotel is right next to many places to shop & eat including a short walk over the bridge to wonderful friendly fountain. highly recommend the river view if staying here. for almost $--- i expected a fridge & microwave but only got a million dollar view :-)',happy
id42926,' we reserved a king bed with a sofa as we were planning to stay for - weeks. after the manager sent us on a round the complex trip with keys to each room we asked for none had a king with sofa. we decided to spend the evening as it was getting late the carpet was soo dirty when we showered more dirt was washed from our feet we didnt even go outside and neither od=f us wore flip flops. the tv was so bad we couldnt see thru the lines. the room had an odor of musty must have had mold in the walls as it seemed so humid in side the ac couldnt dry the air out it was only mid -- is outside we didnt need the ac but thought it would help it didnt. the room clerk charged us --- for the nite. these units would be your normal road kill motel rooms. worth --.--. we ended our stay in the area at the kings inn.',not_happy
id42927,' this was my first stay at the carlton hotel new york. i was pleased with my experience particularly my interactions with the hotel staff. everyone -- from the front desk crew to the concierge to the doormen to the cleaning staff etc. -- could not have been nicer and more helpful. the customer service was consistently wonderful. the hotel itself is as other viewers described a bit dated particularly in the hallway interior. my room was small -- a king size bed took up much of the space. as im a bit claustrophobic this did bother me at first however there was room for an armoire (dated mirror design) desk bed side table and flat screen tv. the bathroom was updated and well appointed. my room temperature was great and the minor adjustment i made upon arrival kicked in quickly. the hallways however were noticeably too warm. in terms of cleanliness my room was clean up arrival. im a stickler for bathroom cleanliness and it was well in hand when i arrived. however there was some overall wear on the room furniture that took away from the appearance. the cloth headboard for example had a stain and the bedside desktop was noticeably scratched and worn. it took away from what otherwise seem to be a good effort at housekeeping. the bed was comfortable and i slept very well. the housekeeping staff was always around and very nice. in fact they were among the nicest cleaning crews ive encountered. the hotel elevators were a bit small for my comfort but i didnt use them often. overall everyone who worked at the carlton hotel new york seemed to care that their guests had a good experience. it is the customer service that i will remember and why im happy to recommend the carlton hotel to others.',not_happy
id42928,' i was there for spring break. i was amazed of the location. just two steps take you to the river. while you can see the huge marilyn monroe statue standing in the chicago tribune. not even ten minutes walking to the millennium park. ç great views from the rooms. the staff is really nice. i was surprised with all the people occupying the hotel. really gratificant and nice',happy
id42929,' there was a slight mix up with our reservation (those things happen -- it was no big deal) and the staff and manager was quick to accommodate our family and make our stay very comfortable. the hotel is nicely located. we were in town for cubs-reds game and the hotel was full of people going to the game. our boys had a great time and the hotel was very clean quiet and comfortable. when we come back to chicago we will stay again at the sheraton chicago hotel and towers. nice quality for the price and you dont have to deal with the traffic. the managers and staff were so pleasant and helpful and professional --- and that still matters.',happy
id42930,' i recently sent a group of -- employees to chicago for several days where they stayed at this hotel and had training there as well. the hotel staff facilities and service received nothing but rave reviews! i then headed there the next weekend with my husband and another couple for a few days and i couldnt agree more with what my group had said the week before. i highly recommend the hotel staff for business or pleasure!',happy
id42931,' perfect location easy access to all of union square and downtown right next to baart station. very nice hotel with great rooms and view of the city and the bay. excellent service friendly staff overall great stay!',happy
id42932,' my husband and i stayed at this hotel for - nights and - days we were in business. the hotel rate was really expensive but considering the location it was good. the nightmare begins when the airconditioning failed to work the door keys never worked and the thing that really pissed me off was we ordered room service and paid cash the room service guy claimed that we never paid him any cash and so was charged twice. i tried to report the incident i left messages passed on to different people and it took over a month for them to reply just to find out that they were not going to refund me the money. never stay at this hotel the staff were snobs and never order room service!',not_happy
id42933,' my wife and i visited in february it was our third stay in the last two years. we stayed in the new villas that overlook the -st fairway of the golf course. the villas are beautiful kitchen living room master bedroom with a huge bathroom marble throughout. there was a waterfall right outside our master bedroom the sound of water at night was very relaxing. the golf course was in great shape unbelieveable views was fun to play wish i could say the same about my score. we ate at the restaurant only once as we were spending time with friends in scottsdale; the food was very good and fairly priced. the new lobby - restaurant - pro shop were almost complete which will add another level of quality of the resort. we didnt spend time at the water park but everyone there looked to be having a good time. all in all we had a wonderful time and will be back again. i would recommend this highly.',happy
id42934,' w on lake shore drive is a hip hotel right on lake michigan. we arrived off a train from nyc and got in early but were able to check into a great room facing the lake. the beds are the most comfy i’ve ever stayed in. yes the bathroom configuration is a bit weird with shutters that open onto the bedroom so that you cannot mask the noise within. don’t know why they did this except to give you a view of the lake from inside the bathroom. we booked the architectural boat tour through the concierge and that was fabulous. every w hotel includes free acura drop off service that you must book in advance. we got a ride to the boat tours as well as to the john hancock building that evening. we visited the signature lounge for drink and the views before dinner. it was a wonderful place to see the city from high up. dinner at bistro --- was disappointing and i don’t recommend it although the concierge did. w hotels have a whatever-whenever button on the phone where you can request just about anything. the only time it disappointed was when we asked for help with our bags at check out the bell hop never showed up even though we called twice. all in all a very pleasant stay great location and the view sublime.',happy
id42935,' liked: hotel entrance is about - blocks south of market st. so it is close to union square shopping. rooms are very nicely decorated and modern. disliked: outrageously expensive internet access ($--.-- per day). this is absolutely unforgiveable when less-expensive chain hotels are now offering free wifi in your room and the room rates are already well over $--- per night. also the location is just far enough away from market that it feels a little dicey at night; not really dangerous but i wouldnt want my mother walking alone around there.',not_happy
id42936,' we stayed for two nights february -- ---th. really nice hotel with modern amenities great designs in room comfortable beds terrific views of boston. walking distance to all i.e. the commons tf changs restaurant newbury street....yet priced for only --- dollars per night. ultimate in service....friendly desk staff great doorman parking is expensive so park at the commons and walk to hotel after you checkin......loved it!',happy
id42937,' we got a great room+parking deal for - nights in jan. the hotel was being repainted when we arrived (good sign) and most of the work seemed to have been done by the next day so think they worked through the night. staff were all excellent and very friendly. it is one block to union square ideal. room was small and frankly a tad dated but on a city break who cares youre barely in the room but to sleep. for the price location and service would definitely recommend this hotel',happy
id42938,' we spent two nights here in a room (two comfortable double beds) on the -th floor with views of the bay and downtown. the room was clean well appointed and nicely decorated. the bathroom was spacious with a nice shower and good water pressure. the views were spectacular and we spent hours on the balcony enjoying the skyline as well as all the activity on the bay and at the north island naval air station. the location was great close enough to the attractions we wanted to see (downtown balboa park point loma) but away from a lot of the hubbub with very little car traffic on harbor island drive. the marina next door conveniently offered sundries snacks and liquor (as well as a full-service restaurant). the highlight of this property however was the staff. i cannot say enough good things about the genuine friendliness we encountered everywhere from the front desk to housekeeping to the restaurant. i have been a hilton diamond member for many years and this hotel is definitely near the top of my list of all-time favorites. thank you for making us feel so comfortable during this very enjoyable reward stay.',happy
id42939,' great - star hotel. we stayed - days and the hotel was beautiful. great southwest design & decor beautiful plants helpful staff and the rooms were spacious with very comfortable beds and a great shower with hot hot water. one review said there was no tub but our room had a shower and a tub. the parking garage is a couple of blocks away but it was no problem because walking downtown ft. worth is a must anyway! i would definitely recommend this hotel.',happy
id42940,' hotel is perfect for capitol destination business and light-leisure. very close to union station and metro. hotel is small but specializes in personalizing each guest is needs and cares about guest feedback. rooms are just large enough and accommodations are clean. this is the perfect place for easy no-hassle stays. great for adults and families with teenage kids not likely the best location for families with small children. larger hotels have more amenities but again if you are in town for a couple days and-or business by the capitol this hotel fits the need.',happy
id42941,' i have reservation at this place i read so many complaints but i still like it because its very convenient for me .when i came that day it was raining .it is about --:-- am and the manager let me check in right away .he was so nice also next door is mexican restaurant they have everything so i ordered to go and then the next day the manager call a shuttle bus for me to go to see my son parade.so i really recommend this place to everyone you can see the afb gate then you can walk if you like.',happy
id42942,' stayed at ink for the first time for my --th birthday with my sis & bestie & pup. great time was had by all during memorial day weekend.... hotel staff was friendly city view room was perfect loved the bathroom & shower had a great massage at inkspa had my birthday dinner @ print went up to the rooftop afterward and to top it off a received a knock on the door with a bottle of champagne & a box of chocolates from marc the concierge wishing me a happy birthday! we were so impressed. i am definitely now a fan of the kimpton brand & boutique hotel environment. being that it was a pet-friendly hotel & that they had doggie treats & water at the front desk was icing on the cake. thnakful for a great relaxing weekend!',happy
id42943,' overall this is an attractive hotel in a nice chicago location. the poor rating is a result of the condition of the room when i arrived. i checked in fairly late after a day of travel. my biggest surprise (or shock) was finding the bathroom door nob covered by a condom. the bathroom did have bath towels but no hand towels nor washcloths. the carpet had very obviously not been swept. if i had not been in need of sleep and had i not heard the clerk tell another person at check in there were no more rooms i would have requested a room change. at least the bedding was fresh. the next morning i reported the condition to the front desk. no apology just a well make sure the room is cleaned. that evening the carpet still had not been swept but at least there were no surprises on the door nob. great exercise room resulted in poor vs terrible rating.',not_happy
id42944,' ive already stayed at this hotel three times over the past year and actually just booked it again as my hotel for my next trip to los angeles. i dont travel for business so i need to find a hotel within my budget and this is a great hotel at a great price. the front desk staff is very friendly will answer all of your questions and overall ive experienced great service at this hotel. the lobby appears brand-new with a coffee-shop restaurant and sports bar. the exercise facilities are excellent with televisions on the treadmills. the rooms are very clean and look like standard hotel rooms. ive been with every stay at this hotel and that is why i keep coming back to it. two notes the first being parking is $---night but ive stayed at other hotels around lax and parking often costs more in this area. the second note is that they provide free wireless internet service to all guests something that most hotels charge extra for.',happy
id42945,' the rooms were fine but the service was definitely not --star. the majority of the service we received was unhelpful or completely non-existent. we went to get our car from the hotel garage were told theyd have it in -- minutes. the guy left and never came back. -- minutes later we walked to the garage and the attendant got it for us after another -- minute wait. we also went to the concierge desk for help finding a place to ship the wine we bought on our trip and were helped by a bell hop who had no idea where to tell us to go. they also charged $---day for internet access which seemed completely over the top we opted for going to the coffee house down the street. if youre looking for an upscale service this is not the place to go. the hotel was definitely understaffed but if youre just looking for a decent room in a good location it is not a bad spot.',not_happy
id42946,' i really enjoyed my stay even though the room was not as luxurious as some. the staff went out of their way to accommodate my needs! lena at the front desk provided a lot of help and the shuttle drivers- jim and darryl- enthusiastically literally went the extra mile for me!',happy
id42947,' location didnt bother me it was close to the airport. we had a rental car with gps so we were fine. something has happened recently because i remember good reviews for this place and i am not to picky about hotels. front staff didnt seem to care if we were there or not. or if they were there or not. we wanted a place with a pool but for some strange reason. it was covered over the entire stay. the weather was hot and no rain so i dont know why. there was a continental breakfast but it was just the wyndham basics. on the plus side. the area was safe and the rooms were clean.',not_happy
id42948,' i stayed at the four points in january ---- while in town on business. my experience was almost perfect though it soured slightly at the end. if the hotel is location happens to be convenient for you it is worth exploring as an option. upon arriving the front desk attendant was friendly and efficient at getting me checked in and explaining some of the amenities to me. the property seemed to be immaculately maintained. the public areas and my room were all in exquisite condition. everything was very clean. the room was quiet and spacious. the bathroom is especially spacious (though the small amount of counter space was baffling given the size of the bathroom). the bed was very comfortable and the wi-fi was free and speedy. in the morning i made use of the business center to print some documents all of which was also easy and free. up to that point my experience at this property had been essentially flawless. then i stopped by the dining area to see about breakfast. the hotel sadly does not include breakfast in the room rate. when i inquired about the breakfast options the dining area attendant was unbelievably rude and huffy about it all not making any attempt to hide her huge sighs or eye rolls. im not normally the kind of person who would event mention that but the degree of unpleasantness was so strong that i immediately left the hotel. i opted to have breakfast at the mcdonald is down the block where the benign obliviousness of the staff felt warm and friendly after the chilly experience at the four points.',happy
id42949,' my boyfriend booked this hotel on expedia and got a very reasonable price to stay for a week over the new year ----. i was unaware that he was planning to propose to me and he had contacted the hotel in advance. he organised a limosiune to drive us to the hotel which was magical and when we arrived the concierge immediately took care of our bags (for a fee of course!). then to make things even more flawless the desk attendant upgraded us free of charge to a superior bedroom which was beautiful and spacious. the decor in the lobby was stunning and everything was very grand- christmas tree chandelier etc... staff were pleasant and cleaning staff were wonderfully efficient!). they also recommended that we hire one of their black cabs to return us to the airport which was more comfortable and efficient than a regular yellow cab and only cost -- dollars more! good choice!! there is a wonderful steakhouse called morton is as your exit the main entrance and turn right and walk straight for a block we celebrated here and although it was very expensive i have never tasted food like it!!! the location was fantastically close to everything (just a block away from the diamond district where i chose my engagement ring!) and the bed was perfect after a long day sight seeing. we will definitely return to this hotel!',happy
id42950,' this is a beautiful hotel with fabulous conference facilities. we were provided with beverages and snacks near our meetings and our rooms. the rooms were beautiful and set up for work if you needed to. i would like to visit again!',happy
id42951,' our door was damaged and had a big gap the bathroom towel bar was broken & there was no exhaust fan in it. carpet was worn dirty & damaged. one bed was great the other bed was sunken in and the sheets were too small. the pool area had blood on the deck & wall and so much dirt build up it was discolored and very dirty. the only good thing about this hotel was the staff she was very very nice & attentive',not_happy
id42952,' booked on recommendation of a travel agent because of location and fact it has an indoor pool. is quite central however area a bit dubious at night and sited on a busy arterial road. pool was adequate but end of season and needing a deep clean. poolside staff also seemed tired and jaded. chose to go back to room to change as changing area rather grubby. room itself clean and well appoined - make sure the window is completely shut to avoid road noise. may then need to use air conditioning which was itself quite noisy though. didnt take breakfast in hotel as lots of local alternatives including an excellent deli for take away opposite hotel. breakfast area being renovated. overall security in hotel rather lacking - felt like an upmarket bus station at times with people coming and going unchecked. staff at reception helpful and pleasant however. if i return to ny i would look for a better hotel and expect to pay more',not_happy
id42953,' i stayed here for - nights over the final four weekend. very disappointed. twice in a row my room was not cleaned. unpleasant to return home after a long day to an unclean room. moreover on calling the front desk to have the room cleaned neither time did they apologize or show a hint of remorse. that is just basic customer service and it just compounded the frustration when they didnt seem to care in the least.',not_happy
id42954,' this is a great hotel for the value and location---we paid $----night and had a fabulous room with a mini kitchen and sofa. loads of room for us and the location is just a few blocks from the metro. we had a bad experience with the valet. you are required to valet park the car which i understand. however upon pulling up to the hotel the valet nearly backed into our car while moving another vehicle. we waited for nearly - minutes for a valet to show and he finally pulls up in another car behind us. we watched him for a few more minutes while he was on his phone texting. frustrated we finally walk inside grab the luggage cart and unload ourselves while the valet watched us in the car behind us. i went inside to check in and asked what we need to do with our car. they told us we need to get a valet to park it. i told him wed been waiting outside for quite a while for one to show up and the only one we saw was inside someones car texting. the guy behind the reception desk said he is walk outside and take care of it (he never did). finally someone else came by and moved our car. when we checked out it was a similar experience. it took -- minutes (i timed them) to bring our car up. the valet never once offered to help us load our luggage but instead chose to watch us and waited around for his tip (which we didnt do). i understand if it is required to valet park at the hotel but make it efficient and hire people with customer service skills. these valets were a joke! the other issue was with the customer service. housekeeping didnt provide a single towel after cleaning our room earlier in the day which im sure was just an oversight. we called down to have a couple brought up. theyre exact quote was he is on the way . -- minutes later still no towels. we call down again--theyre not sure where he went but assured us hed be up with our towels. we offer to come down and get them ourselves--they said we cant do that and they need to be brought up so we wait longer. -- minutes later then front desk calls to see if towels arrived which they hadnt. they show up - minutes later. it was late and we wanted to shower and get some sleep but this towel issue ate up nearly an hour. very frustrating. again customer service issues. if you can get past some customer service issues the value and the location of this hotel is fabulous.',not_happy
id42955,' very quiet room very clean -- min. to downtown. asked for down stairs with close up parking no problem the tv line up could use a update',not_happy
id42956,' we went to the inner harbor for a quick getaway just -- hours. fortunately we picked the best weather day in march to go and the best place to stay the service and conveinence were unmatched. from check-in to check-out everything went smoothly. a room with a view comfortable bed and an indoor swimming pool. saturday morning we had the buffet breakfast and were so impressed with the food we had to speak to the head chef. there is even a raised walkway that conects the sheraton to the inner harbor.',happy
id42957,' this was a decent hotel for the price we paid and served its purpose as our base for a recent trip to the denver area. we were able to check in and out without any issues and the staff was friendly and helpful even when we checked out at -am. the room itself was clean and comfortable.it is close to the airport which was nice for our early flight home and there is a gas station and several restaurants within easy walking distance. keep in mind that there is about a -- minute drive to denver from anything around the airport but we made this trip every day we were there and did not have any real problems. the breakfast here does leave a little to be desired. its always nice to have a free breakfast in the mornings but a couple of more selections would be nice. the parking was the biggest problem we had. the parking lot seemed to stay pretty much full especially at night which got annoying on late afternoon-evening returns when we had to drive around and try to find somewhere to park or wait for someone to leave. apparently the surrounding hotels are owned by the same company so you can park in those lots or along parts of the street and walk back to the days inn (not a long walk). we did this once without any problem. the ac in our room was really loud at times and the room always seemed a bit warm but it didnt really keep me up at night so it was not too big of a deal. overall this hotel was nice for what we were hoping for and we will probably stay here again if we return to the denver area.',not_happy
id42958,' all i can say is dont worry about this hotel staff rooms everything was perfect! the room was equiped with a spacious living room ( hide a bed ) and a desk with plasma tv and all the connection wires a person needs to connect a laptop and view it on the plasma. the view is directly on ground zero and we could see from our --th floor all the site and ---- memorial underway construction. there is also a roof top bar and restaurant for breakfest or dinner or just a casual drink. i would only say that sometimes early in the morning workers at ground zero would start using heavy machinery and would make a little noise that would sometimes wake up the wife but that was ok with me! llol',happy
id42959,' my family stayed at the university inn for - nights in september ----. we found the hotel to be very nice clean and well maintained. some of the areas do resemble a bit of a dorm environment but the rooms are very nice. the bed was very comfortable the staff was excellent and they offer a free shuttle to the tourist areas. the room also had a recycle bin which is the first time we ever seen this in a hotel room and thought it was very nice and considerate. the rooms also have safes which is always welcomed. the pool and jacuzzi are on the small side but adequate. my only complaint and it is a small one is that we upgrading to the premium room and was told we get a hot breakfast each morning including eggs etc. that is true but only if you order it in-room. if you go to the lobby you only get a traditional continental breakfast bar and waffle maker not bad but no eggs and sausage. overall the hotel was very nice and i would recommend this hotel to my friends and family.',happy
id42960,' i visit hollywood about once a month for business. i travel by train and metro from san diego so im car-less and location is very important. i have always stayed at the best western across the street. while that is nothing special it is so much better than this place. the place looks nice from the street but it is merely a facade. once you get into the property you will see the place is really in major disrepair. the pool is unsightly and i wouldnt even think about going in. it is not very larger either. i took the elevator to the -nd floor where my room is and once in the hallway you can plainly see the carpet is old and not even tacked down at the walls and so looks terrible. when i reached my room i noticed the door was open. it doesnt spring closed like most hotels so you have to manually close the door. i found out the deadbolt didnt work at all. so much for security. the room had an ethernet port in the wall. except there was no signal at all - zero i.e. non-functional. the wi-fi from the lobby -- feet away was too weak to connect. i actually was able to weakly connect with the best western across the street as i stayed there a few weeks ago and the log-in credentials still worked. the room had an odor to it. the street noise was very loud. the blinds were missing a couple of slats which let street light into the room. i didnt see any bugs like other reviewers have mentioned. but the room just didnt feel that clean. the bed was okay. the phone in the room was full of static not that i planned to use it but i tried calling the lobby and wasnt able to reach anyone. while there were - phones in the room they all had very loud static sound. the desk didnt have a desk chair. anyway avoid this place. it is just a horrible hotel. the only thing positive i can say is i made it out of there alive.',not_happy
id42961,' my boyfriend and i go to new york for a weekend in december every year to see the christmas sights and meet up with college friends. this year we tried the new yorker because of a sale they were having and got a pretty good deal (in comparison to other ny hotels). we usually take the bolt bus which drops you off right at the hotel if youre coming from boston. check in was a bit slow but the staff was pleasant. we got a room on the --st floor with a great view (not that we had requested one so it was nice). i am crazy about checking hotel rooms for bed bugs and our room was exceptionally clean. the beds were very comfortable there was a nice big tv a large closet and the cleaning staff was wonderful. yes the rooms are small but more than enough space to sleep and shower and rest when you need to. seriously if you are coming to new york as a tourist and youre spending most of it in your hotel room why even go? the location is great. there are lots of sights within walking distance and the subway is just a short walk away. cooper is tavern is fantastic and the tick tock diner is perfect for a quick breakfast to start the day (or for grabbing food at - am after a night out!). what i was especially pleased with is that after leaving my phone on the bed in our room the housekeeping staff quickly retrieved it and judy the housekeeping adminstrator clerk kept it safe and had it in the mail to me asap. she was so kind and really went out of her way to help me. overall i would absolutely recommend this hotel to anyone visiting the nyc area. thank you all again for a wonderful trip!!',happy
id42962,' ive stayed here twice now and both times really enjoyed the experience. rooms are large (rare for sf) have great views and housekeeping is prompt and thorough. it is in the business-financial district so there is not much going on here at night. but during day it is great as it is walking distance to china town union square and the embarcadero. really nice lounge for grabbing a drink by the fire and watching a game. dont miss the grove around the corner for breakfast.',happy
id42963,' i was very with my three night stay at this motel. the room was large and very clean. there were a number of pleasant surprises that included a fridge and a flat screen tv. i found the management to be very helpful. i went in upset becuase of wrong directions and flat out told the receptionist that i did not appreciate her giving me wrong direction to the place and also giving me wrong driving distance time to my second destination. she was very calm and professional about explaining and clearing out the misunderstanding. which was one of the reason i would want to go back. she made me feel at home. i will defenitely go back and stay with them... it was a pleasent weekend. .',happy
id42964,' -- nights at the white swan for a honeymoon. absolutely loved it. was just what we needed. i would give it - stars if i could! -free wi-fi. you dont get this with the major hotels. just ask. -friendly staff. would do anything for you -free coffee and tea',happy
id42965,' i come to san diego every other month for work. over the years ive stay at many hotels throughout the sorrento valley area. my favorite is the doubletree in del mar. i stay here every time i come to san diego for business and for relaxation. in fact i am writing this review from its room right now. -) easy access to the freeway. - --- --. -) close to the torrey pines reserve and the beaches -) several shopping plazas with restaurants nearby -) free parking -) clean modern rooms just completed renovation months -) beautiful outdoor patio to relax with a drink. next to the outdoor pool and jacuzzi -) excellent on premise restaurant quality breakfast buffet -) great service -) free warm chocolate chip cookie',happy
id42966,' weve read a lot of reviews about hotel carter and i must say i got really scared with some of them. however when we arrived there we saw it was an old hotel but despite of that the beds were quite good. no bed bugs found. it is no waldorf astoria but a place for just sleeping. no problem. ive had much worse places. the location of the hotel was amazing. almost on times square.',not_happy
id42967,' i stayed at the orchard for - nights in july. id just come back from -- nights camping in some very grotty campsites - anyone who has anything bad to say about the orchard should try one of those! the staff were all very friendly and courteous - especially the doormen - i noticed they were all really sweet to the little children coming in and out with their parents. the rooms are fantastic - excellent beds huge bathrooms etc (although actually the bath was very shallow and short - but that is a seriously minor quibble). the view isnt exactly panoramic (i was on the top - tenth - floor) but it could be a lot lot worse - the number of hotels ive stayed in and looked at a wall - air conditioning unit! thoroughly recommended.',happy
id42968,' i stayed at the courtyard for - days over halloween weekend and was very impressed. its location for exploring denver without a car is second to none with the --th st mall on your doorstep. my room was on the -nd floor and the corner of the mall so the view was amazing and i was expecting it to be noisy especially on the --st but it really wasnt. the room was clean and the wireless internet was free as were the computers downstairs and printers (great for printing out boarding passes and ticket confirmations). the service was also very good and prompt. all in all it was a very good experience.',happy
id42969,' i booked - rooms in the mansfield hotel - for myself and - for my parents. our stay at the mansfield in april ---- had it is ups and downs and they were different per room. i would like to start with the ups. my room (a parlour queen) was very spacious (by nyc standards) and had a very big bathroom with a walk in shower and a big showerhead which i liked very much. the bed is very nice (not to hard) and i was pleased with the overall cleanliness of the room. there was some dust on the shutters that covered the window but that is was not a big concern for me. my parents had the same type of room (parlour queen) but theirs was much smaller. the bathroom also was considerably smaller then my bathroom which i found curious because it was the same type of room. the smaller spaces in my parents room werent troublesome but still youd expect the same size room when you book - of the same rooms. the biggest plus is the location of the hotel. it is located very centrally near times square and a lot of the famous tourist hotspots are within walking distance. metro stops also are available nearby. the street that the hotel is on isnt very busy so you will get a good nights sleep without to much city noise. the last thing i liked was the common library area that serves fresh coffee for free all day long. it is a nice and atmospheric little place to have some drinks before heading into the city. now for the downs. the biggest down for me was the ever present fan noise of the massive ac unit that was located just outside the window. when i first came in the room this was a major concern for me since i tried and failed at turning the fan off. apparantly there is no way to turn the fan of since i even pulled the plug on the thing but it still kept on running. in the end i didnt lose any sleep over the noise but it still was irritating at the beginning and to me this isnt what youd expect from a - star hotel. the next noise that bugged me was the rain hitting the ac unit because it was really loud. the unit seems to be quite hollow inside which would amplifie the sound when raindrops were falling on the ac. the first time i heard this it woke me up... wasnt terribly amused by that. another downside to our stay was the temperature in the room. my room constantly was very cold with no means to turn the heat up or control the temperature. on the other hand my parents room constantly was very warm and they had to turn on the ac and open a window to give them a good nights sleep. with the hard noise coming from the ac this wasnt very comfortable for them and again doesnt suit a - star hotel. a thing that wasnt so much a downside but more of a difficulty is places to put your stuff. i only had - pretty small cabinet where they also put the mini bar and the safe. there were no hooks or shelves or anything to hang your coat or put some other stuff which was a bit strange to me. this also goes for the bathroom with the only small shelve being located under the mirror. i had nowhere to put my bag of toiletries which was a bit odd especially considering the massive amount of unused space in the walk in shower. lastly the hotel staff. for them ups and downs also applies. some were very friendly and helpful like the lady in the lobby who helped us with our suitcases and a car back to the airport. some were very impartial and non responsive to questions. would i recommend this hotel? in the end i would. it is a good forward base for exploring the beautiful city of new york. but is it for everybody? no at the moment it isnt. this hotel has to many downs at the moment to pass as a - star hotel. when you come to this hotel not expecting to much youll have a great time. when you come expecting the - star treatment youll probably be a bit disappointed.',happy
id42970,' fantastic hotel if you arent too concerned about - stars...as others have said you cant beat the location the free parking the size of the rooms the staff and the free breakfast was a bonus. dont expect a modern hotel but do expect a clean comfortable stay. i would definitely stay here again and will recommend without hesitation.',happy
id42971,' i loved this place and if i go back to dc id happily stay here again. in fact if i can stay at a kimpton hotel on my next us city break ill be a very traveller :-) the topaz is in the du pont circle area of dc on a quiet residential street. there is a few restaurants around the corner including a thai and a nandos that does take-out. as a solo female traveller i felt perfectly safe walking around this area including in the evening. in fact i never once felt concerned for my safety in dc and i walked everywhere i went. all the main sights are within walking distance - e.g. the white house museums lincoln memorial shops restaurants and bars. i booked a king room directly through the kimpton website (they have a loyalty programme if youre a regular) and before my stay i was invited to request a cheap upgrade on other rooms - as it was such a bargain (an extra $-- a night saving $-- a night on the full price) i opted for the energy room (details quoted below) and i got it. the room was fabulous and huge. id read a lot of reviews before booking this hotel and was confident that i would have a positive experience and i was not wrong. the bed was soooo comfortable and the room was absolutely spotless - and for a pet friendly hotel this is something kimpton topaz employees should be especially proud of. the hotel staff were welcoming friendly and very helpful. they were also very responsive - on checking out of my room i reported than the fitness equipment in my room needed servicing (this wasnt really an issue for me i did so much walking every day that i really didnt feel the need to use the equipment!) and the complimentary bottled water was not replenished one day (i didnt report it at the time because i had bottled water in my daypack) - the staff on reception immediately discounted my stay (by more than what i had paid for the original upgrade!) - i was very pleased - no excuses the feedback was positively and promptly responded to. i accept that mistakes happen in the best of places ( no-one is perfect) but what sets an exceptional hotel (or business in general) apart from a good or average one is the way customer feedback is responded to - thank you :-) i cant comment on the rest of the hotel facilities as i was out exploring dc and did not take advantage of the other services the hotel had available. i should also add that i am very impressed that kimpton as a chain make the time to respond to reviews on this website - i think it is great to see that you publicly engage with customer feedback unlike many of your competitors. kimpton hotels certainly appear to be fun places to stay lots of character and great staff. info about the energy room: energy rooms - work away your stress in this --- square foot guestroom with one king platform bed including a private work out area complete with your choice of a recumbent bike v bike or elliptical edger. this guestroom also features a -- inch flat panel tv dvd player cd player and complimentary bottled water. this non-smoking room also offers a fully stocked honor bar - terry cloth animal print bathrobes hair dryer and electric tea kettle.',happy
id42972,' this was a great place to stay. the staff are super friendly and helpful. the rooms are small suited to one person or a couple and are very clean and well stocked with everything that you need. the location is great just off central park -th avenue shopping not far from time square and other sites. also took advantage of the merge spa on site. they also deserve a thumbs up great service.',happy
id42973,' my daughter and i planned a trip to nyc for a couple of days and after reading all the trip advisor reviews booked a room at the hotel mela. while the room was not huge it was clean well appointed and perfect for our stay. the staff was extremely accommodating during check in in giving directions and recommendations.',happy
id42974,' the last few times i have stayed at this location i have had to walk pass multiple people at the front entrance smoking. i am a double lung transplant. is it possible your ash trays can be moved from the front entrance? is it possible there could be signs no smoking at entrance?',not_happy
id42975,' we really enjoyed our stay here. the help was friendly and everyone was smiling. the breakfast was wonderful!!! the three of us had almost everything on the breakfast bar and it was all fantastic! the pool is beautiful and so warm - the pictures dont do it justice - it is much prettier than that! live palm trees and tropical plants all around it - gorgeous! the balcony in the hotel overlooks the pool the breakfast bar and the sitting area - very pretty. the rooms are very clean (a little outdated but not terrible) and the beds are sooo comfortable - sheets are awesome lots of pillows. we were very impressed especially at the price we paid. great value and we had a great time! shuttle to the new indy airport runs every hour--- hours a day and only - miles away and we got to leave our car there at the hotel for the whole week we were on vacation in ct!!! beats parking at the airport! definitely recommend this hotel and the park sleep and fly option!!!',happy
id42976,' we had a nice experience staying at the hampton inn manhattan-soho in new york in the end of april. the hotel was very clean the beds were soft the view over to empire state and chrysler building was marvellous. and the staff was helpful. the location was also very great for shopping and wine & dine in soho. we can really recommend this hotel for lovers friends. we never checked out the fitness-room but the little rooftop was charming.',happy
id42977,' the nicest staff were the doormen in the lobby. everyone else wouldnt even look up at you if you were standing in front of them. the elevators were extremely slow and you couldnt take the stairs to get out of the hotel. the location couldnt be beat and it was within walking distance to practically everything. the room was excellent quiet and dark at night too.',happy
id42978,' the people working at this hotel seem to love their jobs and all were friendly and helpful. they offer a free breakfast every morning. we expected a bagel and a cup of coffee but were very pleasantly surprised. they had so much food and everything i had was good. the breakfast area is beautiful and peaceful and being there was a nice start to every day we had in nyc. the location is good and our room was big (which we were told not to expect in nyc). we heard that their room numbers ending in -- or -- were larger and our room did end in --. that might be a question to ask when booking your room. we would definitely stay here again.',happy
id42979,' i took my son here for spring break. it was a nightmare from the word go . we did get our room quickly but there were pubic hairs on the sheets of one bed~!!!!!!!! went to management asap about that. the evelators were posted to carry x amout of people but due to overbooking on resorts part that was always doubled or tripled.......very unsafe. as monday evening came the lobby was full of people wanting to check in but they were overbooked. the ones in line had no idea there were not going to get their rooms but resort began giving out free drinks to those in lobby line which ment within - hrs there were drunk people all over the place very unhappy. waterpark was unable to keep up with towel demand they were only dish cloth size anyway but we along with many had to just drip dry with no towel service. i would never return to this place........they blamed everything on changing management but that is no excuse for these problems.',not_happy
id42980,' i was booked (incorrectly but that is another story all together) it seems the property and the corporate reservation lines do not communicate. my first room was a queen $---.-- one night stay. the queen room was -- feet by about -- feet in size. the room next to mine was being worked on (banging drilling talking workmen etc.) keep in mind i booked my trip more than a month ago. and was given this room even as a strwood member. i went to the desk to ask (quietly) if there was a king room available. without hesitation the guy at the fromt desk gave me a beautiful room over looking the charels with a huge king bed for the same price and a much cleaner and larger version of the queen room. my question is.....why was i treated so poorly before i complained? there is no reason to give those dirty old queen rooms to people if you have rooms available. i was in boston for a business and pleasure visit but will never stay at this property again. i am in boston several times a year. i will go back to the westin.',not_happy
id42981,' the hotel located in a very convenient place. walk to embakardero and china town. the people in the hotel are very warm. they remember your name after you check-in.',happy
id42982,' we were exhausted when we arrived at the jewel for our five night stay (paid £--- per night) and were really pleased to see our room on arrival. the room was quite small and without a view but this didnt matter as it was to be a base for exploring the big city. the air conditioning was welcome as was the complimentary bottles of water on each floor the free coffee machine on the -nd floor the computers and free wifi facilities the coffee maker fridge and microwave in our room and the free laundry facilities which were in the fitness room. the staff were friendly and the hotel is in a good location with plenty of places to get breakfast nearby. we didnt try the hotel restaurant as there are so many other places to choose nearby. the bed was very comfortable and the shower was wonderful. the air conditioning didnt work for our last - days even though we reported it which is a shame but the other facilities made up for this. we would definitely stay here again if visiting new york.',happy
id42983,' this small property has become our lodging of choice in greater baltimore after staying at a few of the upscale downtown hotels. weve always been treated graciously by the entire staff. weve returned here six times by most recent count. the rooms are spacious and clean. coffee makers hair dryers and irons join the newly added mini-refrigerators(not stocked only a convenience)as amenities in each room. the price cant be beat for a family on vacation. ask at the desk for directions to brookey is a small farm kitchen restaurant with a great dinner menu and terrific bar service',happy
id42984,' worst service ive ever experienced. will never return. had - requests for the hotel - due to hotel’s own failure. staff failed on all -. twice requested crib and high-chair for our --year-old son before our arrival. still not there when we arrived; had to wait for people to bring them. toilet would not flush solids. took - phone calls and -- minutes for someone to arrive to fix it despite being told the first - times people were coming. still did not flush solids but at least toilet was temporarily clear. maids forgot to leave fresh soap. requested soap be left outside the door with no knocking to disturb our sleeping son (at - pm). maid knocked then laughed like it was a joke when i told her “sh! no knocking.” manager was busy upon checkout. concierge promised to have him call me the next day. no one ever called.',not_happy
id42985,' hotel was clean. room was clean. mattress was terrible. a-c sufficient. i would stay there again provided they had new mattresses. all the amenities in the world mean nothing without a good night sleep.',not_happy
id42986,' fabulous fabulous fabulous. this hotel is a notch above the rest. the service is unbelievable. you need dinner reservations at a restaurant perfectly suited for your mood? no problem. great theatre seats? piece of cake. the staff is falling over themselves in an effort to make your stay more pleasant. the rooms are extremely nice. this hotel easily surpasses the average westin intercontinental etc. i cant recommend this hotel enough. you will love it.',happy
id42987,' this was my first trip to nyc and honestly i dont see a better location. it is between grand central and the chrysler bldg. we took a shuttle bus from the newark airport that dropped us off a block away on --st & lexington (hotel is --nd & lexington). the subway is right there and from grand central you can go anywhere or grab a quick bite to eat. no trouble checking in. we arrived a few minutes before check-in but had no issues going straight to our room. we had used some points and were upgraded to a club room on the --st floor (and then given a lower rate!). the breakfast was nothing fancy but did get us started for the day. being able to come back and relax for a few with a snack before heading back out for the evening was nice. luzema the concierge was fantastic. the doormen were very helpful with getting a cab. there is a great little market downstairs to grab a bite and it wasnt too outrageously expensive. there are plenty of cafes around the hotel. the rooms are a bit on the small size (bigger than a european room but smaller than a typical american room). however it was more than adequate and this is new york where space is at a premium. rooms were clean and appeared to be recently updated. overall this was a great hotel and great stay.',happy
id42988,' very nice hotel. friendly. clean. very close to many tourist attractions. we could walk to most places we wanted to see. breakfast buffet at knuckles restaraunt was very good. would stay here again.',happy
id42989,' we stayed for our first anniversary at ballantyne. the resort is very isolated so i asked reservations for a package that included a breakfast in one of their restaurants on property. i was told about their sunday brunch and chose it and it was again mentioned at check in when the clerk told me about their restaurants and amenities. i booked a king bed in a golf view room with private balcony. at first we were put in a room with no balcony but they did transfer us to a better room after we called. there was no bell man to help with our cases and we moved ourselves after traveling and being exhausted and having to return to the desk again. we had cocktails at the bar downstairs and the bartender was accomodating. however when we tried to relax in the grotto pool that evening there were six unattended children playing and screaming. an attendant did walk through the pool and fitness area that we spoke with close to closing time but noone came to attend the children. we retired with a headache instead of refreshed or relaxed. we could hear people running up and down the halls and screaming for a while when we went to bed as there was a celebrity on the property. there is a large gap at the bottom of the door and there is nothing quiet about the room if there are people traveling the hallways. i requested a non- feather pillow because i am allergic and we were brought only a large stiff decorative sham pillow which was already on our bed. i tried to sleep on some towels since this bulky pillow was too large and stiff for anyone to sleep on but i ended up sleeping with nothing that night. the next morning we lounged finally in a more quiet pool and got ready for our sunday brunch together on our anniversary. when i called the front desk to inquire which of the restaurants it was in i was advised that it was --:-- am and we had missed our breakfast. they failed to mention at any point that the breakfast i paid for was a regular breakfast and not the sunday brunch they kept mentioning that i thought i booked with the room. the manager wouldnt refund the money so we could go eat elsewhere. the only option she would give was to credit us for half the charge of their sunday brunch which was the amount wed already paid and us dine there or have a la carte room service. neither was appealing and i was very disappointed. since that was our only option we took the credit wed already paid for and dined in the brunch room and paid the difference. i have had much better at mcd is. the service was pitiful and had our sever come back to our table to check on us more than the initial once i would have shown him the wiry hair i found in my smoked cheese. my orange juice was warm and the single mimosa my husband was able to get also was very warm. we had one glass of water and the server never returned until we put our glasses upside down on the table. horrible! we checked out happily and we will not stay there again. i should have opted for the grandover resort in greensboro. it is a true top notch classy reort and there the golf and brunch is world class as is their service. ballantyne at best is probably a good hotel. also the golf course was good but the golfview from the room was only ok. overall it was not a special anniversary thanks to ballantyne unless you want to spend too much money for sub quality!',not_happy
id42990,' i thought it was a nice location near condos and apartments rather than a bunch of other local motels-hotels. easy access to the freeway was really nice and there is an albertsons and a von is close by. the san diego zoo and sea world are a short distance from the hotel and the wild animal park isnt a bad drive either. there are plenty of local restaurants-fast food restaurants in the area as well as two malls within ---- minutes of the hotel. the service is average. the man who was always at the counter (probably the manager) wasnt rude but didnt go out of his way to put any happiness in the tone of his voice. basically he was there doing his job. if i do go back sometime i would just like to see a little more upbeat attitude. other than that the room was awesome. my boyfriend and i stayed in a non-smoking king suite. the full size fridge-freezer was the best! other places i have been to only have little dinky mini fridges that you cant fit anything into so it was great to actually be able to get food from the grocery store since we had a fridge to store it in! so if you are looking to get away for awhile i would say go here...great prices for great rooms.',happy
id42991,' dont stay here if emergency safety is important to you! while i was there i jogged down the internal emergency stairs to go to the gym from the--th floor room to the -th floor. i was amazed to see every emergency stairwell crammed with in-room dining trolleys housekeeping trolleys and even a cot bed! all were there blocking up what is meant to be a safe exit for guests and staff in the event of an emergency.i called the hotel’s reception and the duty manager promised to look into it for me. she never got back to me and when i left the hotel - days later the emergency exit stairs were still blocked.',happy
id42992,' my new husband booked the library hotel for the final two nights of our nyc honeymoon and it was the best decision he could have made. before wed even left australia the quality of service was evident in the brilliant email communication from the reservations manager timothy gerhold and the friendly manner in which he informed us of what room would be best suited to us for our stay. when we arrived the staff were gorgeous making us feel special congratulating us and upgrading our room. once in the room we received a beautiful bottle of prosecco and a congratulatory card. the hotel itself is stunning and we fell in love with the boutique feel location and little extras like the wine and cheese evenings.',happy
id42993,' my husband and i stayed at la mansion on a business trip. we did not pay for the room so i cant comment on the value-price but i can comment on the hotel itself. we were first put in a room on the -nd floor in the corner of the hotel overlooking two very busy streets. the noise level from the streets was pretty bad so the next day we requested a different room but had to wait until after -:--pm to get one. the next room overlooked the pool and was much quieter most of the time. there was a wedding reception going on one night and the band was pretty loud. also this new room was handicapped access which made taking a shower quite difficult for both my husband and myself as the shower head was low. if you stay here make sure you request an interior or river front room. some earlier reviewers remarked that their rooms were dirty. both our rooms were very clean and comfortable. the location of the hotel cannot be beat. it is right on the riverwalk which was very convenient. it wasalso within walking distance of the alamo. we used a cab if we had to go any farther and the cabs in sa were very reasonable. i was shocked! i would defenitely stay here again.',not_happy
id42994,' this hotel has a motif associated with texas history and has a calming atmosphere. i was there for a conference and enjoyed the large conference rooms. i have stayed at this hotel a number of times. i have found the rooms to be quite well kept and clean. the beds are very comfortable and facilitate a restful night. the inner courtyard is a pleasant place to meet relax or bring your laptop and get some work done while getting some fresh air.',happy
id42995,' great hotel aside from a couple things. got it off priceline negotiator for $-- + tax. mostly i really liked the place but lets list the issues first: - internet: as many users have mentioned the internet is horrible. less than --- mb per second and they actually try to charge you for that. for people that arent tech savvy the typical internet plan in most cities is -- - -- mbs for $-- a month here they charge you $-- per day for one twentieth of the speed you have at home. it is a joke for business travelers. - location: although it was shown in downtown on priceline it is not really downtown at all. about a five mile drive from what is considered the center of the city so dont expect to walk anywhere. - gym: says fully stacked doesnt really have any equipment though. has the basic cardio machines no free weights no serious equipment. - parking: although $- a day is pretty reasonable youd think for a place so far outside the center of the city they could offer free parking. every restaurant across the street has free parking spaces. aside from those issues the service was great the room was good the food was reasonably priced and it was all around a pleasant stay. id recommend it for anyone that doesnt need a decent internet connection and doesnt mind having to drive downtown.',happy
id42996,' rv broke down had to wait several weeks for repairs. have stayed at extended stay hotels many times many locations.have come to expect a consistent quality is important with any franchise.. apple tree barely made the grade. room comfortableadequate amenities (cupsbowlspots pans etc. no extra charge.).front desk was business center (fax copies etc. no charge). walmart neighborhood grocery a block away. friendly staff. but took valuables with me when i went out..',not_happy
id42997,' i stayed here for - nights last week and it was positively the best part of my trip to nyc. the room was spacious clean and the beds and pillows to die for! the location cannot be beat as it is very close to penn station and times square. the staff are all very friendly and helpful and the breakfast was exceptional. do not look any further--believe me at the end of a tiring day this hotel will be your welcomed oasis!',happy
id42998,' just stayed a week for work and was pleasantly surprised. yes the hotel is old. it was quite warm out and the heat was on when we arrived see previous review but within the first day they had gone back to ac. no oven or dishwasher but we werent planning to bake anything anyway and they provide dish soap. also any breakfast dishes we left were washed by housekeeping which seems over and above. all in all i would stay here again. the staff does the best they can considering the age of the building and the location can not be beat. quick walk to the metro and you can get anywhere walk the other direction and you find shops galore. try baked and wired cupcakes while youre in the neighborhood.',happy
id42999,' my friend and i planned a week long getaway in nyc. we stayed - nights at the shoreham and were very impressed with the room and quality of service we received. upon arrival we were upgraded to a king room with a massage chair. i had several interactions with staff and everyone was very friendly and helpful. the hot drinks available in the lobby were a nice touch and the room was very comfortable and clean. each day our room was fresh smelling and restocked with towels-aveda hair products when we returned from a busy day in the city. my friend and i also requested robes and they were plush and comfortable. check out was quick and when my car service got canceled the hotel staff had a cab for me within - minutes. the location was great and we were able to walk to many of the best new york sites. definitely will stay there again on my next trip to nyc.',happy
id43000,' we were in nyc for the - boro ride and stayed at the grand hyatt. loved the new look and the cafe in the lobby. everyone was very helpful. even got my bike to the room and then out to the car when we left. of course the location at grand central couldnt be more convenient. plan to stay there when we go again next year on the - boro ride',happy
id43001,' this was a convention hotel for me and i am a hhonors member. i did get the business upgrade and thanks to this site i asked for a room in the renovated area. i got the --th floor. total price including city and state tax around ----night. for this i got... a room. fit and finish were very good the bed was nice and firm the cover was clean and all the other things you expect were there. there was an odd internet set up with a flatscreen (extra charge of course). as noted in the other reviews simply everything else had a charge from parking to internet to the fitness center-pool. i am sure administration would say they are saving money for the patrons that do not use these features. my view was an anonymous wall of the hotel across the street; i guess they havent figured out how to monetize this. att wireless like you get with your smartphone thru att works fine. not sure why but i dont feel this violated in downtown new york city. if you you stay downtown in a major city you will pay. and pay. this hilton takes it to the maximum. stay here because of the location and plan ahead so you dont get sticker shock. next time i will stay a block or two away. still very expensive but a better value. the interior architecture was grand particularly the renovated area on the first floor.',not_happy
id43002,' the location is great but other than that stay far away from this hotel!!!!! when my family and i first checked in our ac didnt work & it took them six hours to finally repair it! they also refused to let us change rooms.also on the website we used to book our room said that their would be free parking well that is a lie!! youe have to pay $-- per day! our reservations also said that our room would include a mini-fridge and a microwave...well that didnt happen either! also...on their official website they advertise leisure & relaxation at this hotel and that is a bold face lie! every weekend they have a pool party & it is not a place for family! you have alcoholic drunk -- year old children in the pool there is alcohol everywhere and they have a dj that you can hear three blocks away. my family and i were miserable the entire time. we would purposely stay out all day on weekends just so we didnt have to listen to the loud music and screaming teenagers. also the party ends at -p.m. (the same time the pool closes) so if you want to simply relax by the pool that wont happen at this hotel!!!! honestly you cant even relax in your room because after the pool party they all continue the party in their room & dont bother calling the front desk! they dont do anything! the employees are all very rude. the maid got mad at me for getting a trash bag off of her cart& the lady in charge of the bar-pool area has a major attitude problem! also if you need any form of change (even for a - dollar bill) just walk to mcdonald is and get it. the people at the front desk gift shop and restaurant refuse to give change and they give you the ruddest looks just for asking. if you expect any form of customer service dont come here!!!!',not_happy
id43003,' i stayed at this hotel in june ----. when i turned down the bed at --:-- pm there was blood on the sheet. i called the front desk and they came and changed them. the key card would only work one time and every time we left the room we had to go to the desk and get a new card to get into the room. the toilet overflowed in the early morning hours. we called the desk and they brought some towels to soak up the mess on the floor and gave us a key card to a room down the hall and we had to use that room to shower and get ready. it was so inconvenient. i will not stay at this hotel again! the management did offer me a complimentary room at any of their hotels.....thanks but no thanks.',not_happy
id43004,' ive stayed in this hotel several times and i have to say that things are getting pretty bad. we dealt with maids not observing the do not disturb sign early in the morning fire trucks blairing all hours of the night and teenage kids in the hallways screaming and slamming doors. im not generally very picky when it comes to hotels. i want a clean room and sound sleep. youll only get one of the two at this property. also the clothes washing situation is deplorable. there are two washers and two dryers for the whole hotel. they each require $-.-- to operate plus $-.-- for detergent. that is $-.-- per load of clothes... all in quarters!!! the front desk didnt have quarters so i went to the bar -- no quarters. i walked down to the seven-- subway another seven-- and down two city blocks looking for quarters. it was absolutely ridiculous. it takes -- quarters to do a load and i had two loads to wash! the hotel staff couldnt have cared less. all this to say i definitely would not stay in this hotel again. there are plenty of other options in chicago.',not_happy
id43005,' my husband and i along with our three children tried to stay here in april ----. our first room had two beds and a bathroom. we could not even turn around in the room and shabby is the best way to describe the decor. the people at the front desk were nice enough but i felt a little dirty when we left the next day. i couldnt believe that this was a two star hotel. half star maybe. i would not reccomend this hotel to anyone looking for a comfortable time in the windy city.',not_happy
id43006,' mithila is inexpensive compared with other hotels in the same area. but you get what you paid for. what i really disliked about mithila is that they tried to get you to pay more every chance they got. remember to bring cash if you get a good rate. they dont accept credit card for that. my room reeked of cigarette smoke. when i talked to the manager i was told that is because i did not request a non-smoking room when i made the reservation. he went on saying even if i requested a non-smoking room they dont have to honor it unless i pay more for an upgrade. so i had to have the windows open day and night. even after one week it still smelled. the hotel provided shampoo when i first arrived. because i stayed for five days the shampoo ran out and they never replenished it. remember to bring your own when you stay for more than a couple of days. free continental breakfast was just a box of donuts with a pot of coffee. if you get up a little late you are out of luck. you need to pay to use their wireless internet service. i was able to link to a nearby wireless server for free although it was a little slow.',not_happy
id43007,' i dont know where to begin. check in was a little painful because they are clearly under staffed. but that is nothing compared to the false advertisement of this hotel online. it is not a - star or even a - star hotel. ma ybe a --- star! there is not a restaurant or bar open in this establishment. (as advertised at booking) there is no night club. it appears to be that there once was signs of these...but no more. there is an outdoor pool which was old and dirty. a indoor pool that was small and a little cleaner but overall dangerously outdated. the jacuzzi isnt very warm but it was clean. sauna? never could find it. the finess room was closed down. the game room has - arcade games. now to the actual room.....the carpet is dirty and worn. stained is putting it mildly. the tub was full of mildew. the shower curtain was too. the tv remote didnt work. the blanket on the bed had cigarette burns all over it.....which we stripped from the bed. i can say the sheets were clean. i actually bought lysol to spray the room. i would have never stayed in this room if every other hotel in indy wasnt already booked due to the nascar race. i could go on and on complaining but trust me this is no - star hotel. it is a run down glorified drug dealing motel. it appears that there are regulars that live at the grand view. partying went on until -am....not a place for a family. stay away from grand view inn suites-indy!!!!!',not_happy
id43008,' noah at the front desk provided top-notch service in securing a reservation at a great price on short notice. he was able to simplify my difficult request in a way that hadnt occurred to me. a great smooth start to the trip.',happy
id43009,' this hotel is exactly as others reviewed it; very clean small room place in a good location for a good price. the retro bathroom was very clean hot water pressure no problem air conditioning worked. a no-frills place whose reasonable cost enabled us to stay in nyc. for a clean safe place to just sleep and leave it was fine. being near subway - and r very convenient and a starbucks on back side street for wifi in the am. our visit was a saturday night all my other bids on - stars through priceline had failed. this met our needs and budget. we were allowed to check in early and leave our bag as we traveled around that was very appreciated.',happy
id43010,' great location and the reasonable prices are the real selling points here. if you intend on spending extended periods in your hotel room then it probably isnt for you. the single beds in the twin rooms are quite narrow i wonder how some of the guests managed to balance on top of them. the internet is free but can be intermittent. as for the breakfast: dont even bother. we had a gurgling radiator in our room in the mornings but at least it was nice and warm. the guys on the front desk were cheery and friendly this in no small part made up for shortcomings in this charming little hotel.',not_happy
id43011,' ok. this place shouldnt be called hotel... more like motel. old building outside traffic noise no bed frames elevator noises at night you get the picture. i paid reasonable amount for three star hotel. didnt get what i expected.(terrible pillows). only good thing was location. walked to rockefeller center.',not_happy
id43012,' this was a great hotel great staff clean amazing location...but we did not sleep a wink. the beds were sooooo uncomfortable. i like hard beds but this was like sleeping on a rock. i woke up in pain as though i ran a marathon. and unfortunately this is a deal breaker and will stop me from staying there again. which is too bad since i could not be more please with all other aspects.',happy
id43013,' i found my room clean and pleasant and i actually ended up spending a lot more time there than i expected because i had work to do and they had fast wireless internet (for $-- a day). the bathrooms were fine too. it is no frills but quite liveable. i experienced none of the problems other reviewers reported. there was dust in the hallways because they were undergoing a major renovation but that didnt affect the areas i occupied.',not_happy
id43014,' this is a recently renovated and re-branded boutique hotel. the staff is very courteous and helpful. the hotel is restaurant and bar appear very popular which in phoenix means they are good. many people came to the restaurant and bar during the evening who were not staying in the hotel another sign that they are good. a bit noisy but the noise doesnt make its way to the rooms. there is a very nice pool area. the jacuzzi is one of the largest i have ever seen. a very nice thing about it is that it is in a central courtyard and protected from the weather and the sun. i guess you could call the decor retro -- is. attractive and stark in a good way. my room was very spacious and well furnished. the bed was very comfortable. the furniture was well-placed and useful. good toiletries in the bath. good lighting. great tv. everything was very clean and well-maintained. for most of us the primary reason for staying in a hotel is to have a comfortable sleep. i have - basic requirements for that: comfortable bed quiet and dark. the bed was very comfortable. unfortunately you can hear people in the hall quite well and room doors opening and closing until very late. and the room was far from dark for sleeping. the window had two shades .... one for filtering light and one for blackout. however the blackout shade did not block light from outside. the door to the room lacked weather-stripping to block light as well as cushion the closing to prevent noise. it would be accurate to say that the room doors slammed when they closed. and a lot of light came into the room around the edges of the door. i think people who design hotel rooms should have to sleep in them .... particularly at night. and they need to be frequent travelers to understand travelers needs. the hotel has some rough edges. a glass-sided elevator which gives a view only of concrete blocks and wiring. the elevator is call buttons dont always work and require several tries. an area between the front desk and the bar-restaurant where the block walls are rough and unfinished. pipes sticking out of the wall in the room where there used to be kitchenettes. the hotel charges a $-- daily fee which was stated by the front desk staff as being for high speed internet and parking. a very nice feature for phoenix where your car can bake inside in january is that most of the parking is covered.',not_happy
id43015,' we really enjoyed the stay at the sleep inn. it was very clean and breakfast complementary was wonderful. the desk service there they were very friendly and very nice. i would recommend this hotel to any who is coming to visit in jacksonville flordia.',happy
id43016,' i was a travel buddy to a friend attending a conference in denver. they booked us a room at the crowne plaza and i dont know what the cost was so im not sure how to judge the value. i will say that the hotel is in a great location but that i thought the parking was ridiculous! $---day was way too much. i found a ---hour garage a couple of blocks away which is $---day. to get there pull back out onto gelenarm and turn left onto --th go a couple blocks and turn right onto stout street. the garage is immediately on your right. it was a five minute walk back to the hotel. as to the hotel itself when we first arrived i was less then impressed as there was no one to help up with our bags and no luggage carts. your room key is needed to activate the elevator and our room was on the --st floor. unfortunately we didnt have a view of the mountains but we did see the capital building. the room itself was very clean the bed was very comfortable and the towels were large and fluffy. the bathroom was surprising small and in order to create counter space the sink counter is built out toward the guest standing in front of the sink. if your short like me you have to lean over the counter to use the sink which is less than comfortable. there was no fridge or microwave (unlike the budget motel we stayed in the night before) and there was hardly any noise to prevent a good nights sleep. i will also say that every hotel employee smiled and spoke to us even if they were just passing us in the hallway. there is a concierge in the lobby who is to make suggestions and recommendations. when it came time to print my boarding pass they have a dedicated kiosk in the lobby which would be a great convenience but one thing bothered me. you stand at the kiosk with the monitor at eye level and anyone walking by can see your information. if you want to check a bag and pay for it when printing your pass then when you enter your credit card information it can easily be seen by people who care to look. overall i would say this is a good hotel with good employees. without knowing what the rate was it is hard to say if it was worth the price. i would say that the location is the major selling point.',happy
id43017,' i stayed for - days in this hotel. it is very clean and provides good value: free wireless and wired internet free continental breakfast (it is ok) free parking. the location is in a safe and nice area just about ----- minutes to downtown ----- minutes to the beaches and ----- minutes to st. augustine.',not_happy
id43018,' love this place. excellent hotel and the nicest of all airport hotels by far. service is average- not bad not great wonderful outdoor pool',happy
id43019,' enjoyed our stay at affinia gardens. location is great-proximity to the park madison ave shops & great restaurants. the hotel- large rooms friendly staff affordable. the whole tranquility (in the city)theme has been achieved. from the cucumber water upon arrival the tea bar nature sounds in the room aveda bath products to the complimentary tranquility kits you can use during your stay (choice between - types) it was pampering all around especially after a long day with lots of walking. area restaurants- i would reccomend jojo which is very close- the west side of third on --th. central park boat house was great for all our breakfasts after a walk in the park. shopping- bloomingdale is is only a short stroll away along with all of the great shops on madison ave. from --th to the -- is. cant wait to go back.',happy
id43020,' we travel in motorhome however in large cities we stay in hotels. we have two dogs that travel with us a toy poodle and a puggle. the argonaut is a very friendly hotel to adults children and pets alike. they just finished a major update of the facilities. the rooms are great and their wine social hour is a not to be missed event. they are located at the wharf right next to a large park which is great for dog walking. it has to be the best placed hotel for a san francisco visit. when in new york we stay at the ritz at central park south. in san franciso we love this place and the people that work there are really first rate!',happy
id43021,' my wife and i stayed here for - days before beginning our alaska cruise. it was the perfect beginning. our room was large clean and ready when we arrived. the staff remembered we were celebrating a birthday and generously provided us with treats and bubbly. the location is perfect for getting up and down the nob hill area ( do enjoy a cocktail at the top of the mark ) the cable car is right out the door. we were provided with umbrellas as needed and always given good advice as to where we could dine etc. we will always be glad to reccomend this great hotel.',happy
id43022,' we stayed here in october of ----..... it was our favorite part of staying in san francisco. the rooms are comfortable and you do not hear any traffic noise. the customer service is wonderful. but branch out to eat.....the top of the mark is pretty expensive and there are lots of options within walking distance. however it is a great place to have a few drinks and watch the sunset!!!',happy
id43023,' i was in chicago on business in july of ----. i selected this hotel due to its location next to northwestern university is downtown campus. the hotel is old dirty and musty. i was forced to move rooms because the safe began randomly opening and closing preventing sleep. the room i was moved to was so small there was not room between the bed and the wall to do push ups (there is no gym). the free wireless worked around --% of the time. in - nights my rooms were not cleaned - of those nights. one night there was a man banging on doors screaming and cursing in the hallway at -am. it took hotel staff over a half an hour to deal with the situation. i was alone but would never return with my wife or family. i did not feel safe at this hotel. my advice is to spend a little more and get a safe clean downtown hotel.',not_happy
id43024,' while the location was fantastic and park view beautiful the rooms are tired looking. peeling wallpaper dingy carpeting rusted heater in the bathroom and lack of coffee maker in room a disappointment. employees very nice and helpful but the hotel needs work cosmetically.',not_happy
id43025,' my husband and i stayed at this hotel last aug -- because renaissance mayflower overbooked their reservations. i booked a hotel at mayflower aug - after canceling a reservation at hotel madera(kimpton hotel). -- days later and -- hours prior to our arrival a hotel staff from mayflower gave us a call to inform us that they overbooked. she is polite and apologetic but yet disappointing on our part. she told us that we will stay at renaissance dupont west of mayflower and closer to lincoln memorialfoggy bottom. then i called renaissance dupont at around -am to confirm the mayflower hotel fix. i asked the female front desk if we could still have our - double beds request and she said the hotel cant guarantee it. she said that they have our room but with a - queen size bed and a rollaway bed. i got upset because i dont think that it is the proper way to compensate the other hotel is fault. the female staff that morning told me that i have to understand this blah blah. at that moment i dont have time for understanding her and her hotel because she sounds mean and unapologetic. then i called mayflower at -:--pm to ask them what is the deal with our reservation. a female staff(nice and courteous) apologized for the inconvenience it caused us and transferred my call to her manager. the manager told me the same thing that the other hotel(renaissance dupont) can not guarantee our - double beds request. at that point it is hopeless to ask them for anything because we dont have a choice but to accept the alternative. mayflower waived our valet parking fee at renaissance dupont (only after i asked). on the good side: when we entered our room we are expecting one bed and a rollaway bed. much to our surprise renaissance dupont gave us: - two double beds - bathroom with bathtub -our room is located on top of the coffee shop and overlooking the chinese restaurant -the bellboys and valet attendants are very nice and helpful overall it was not bad after all. i just learned from our friend who were supposed to be in the rally last weekend that they did not go because their hotel overbooked also.',happy
id43026,' it was a typical embassy suites in many ways. the location is terrific within walking distance of a fashion mall and many restaurants. room carpet was dirty but otherwise ok. breakfast prep staff was outstanding. eddie the shuttle driver was very personable and helpful. front desk was accommodating. outdoor pool was large landscaped and clean enough. a very good option for phoenix and i would recommend highly for a business meeting. our event planner arranged for airport transportation not otherwise offered.',happy
id43027,' this hotel is nothing special in terms of style comfort or luxery. it was however a great value. free parking was what pushed me to take a chance on this hotel. it also offered a clean place to sleep close location to subway station and times sq. some problems are the heating system. we were there in april when the heat was blaring! our room had no way to control the temprature. we slept with the window open. i would suggest you ask for a room facing the pool where you could open the window and still avoid the street noise since the police station is across the street. we would defintily stay again based upon the value though.',not_happy
id43028,' nice retro updated hotel - a little far to walk from bart- loved eating at brenda is for fantastic breakfast! rooms not too big but fine for short time we where in the room',not_happy
id43029,' we spent - nights at the majestic the hotel is a bit old and surely needs rennovation. the room was very spacious and the staff very nice. mona welcomed us very warmly and have been very helpful through out our stay. the building is very quite and even the area. few steps from the gay street this ia a perfect location for nights out. cleaning is not not a priority specially common areas but our room was done everyday. breakfast could definitively be improved it is a very poor buffet in the main lounge nothing to look forward to. overall we had great time and price is reasonable.',not_happy
id43030,' we stayed only one night in jan. we were delighted with the receptionist. she helped us get a ride to a place to eat. she helped us get a cheap taxi ride to galveston for our cruise the next morning. they were timely in picking us up at a restaurant. the breakfast area was cleaned and well maintained. the lady there waited on us like we were family. yes we will stay there there again. the area around the hotel is not the best though.',happy
id43031,' we chose the waldorf as it was one of the medium priced hotels in the travel brochure plus it was quite central to the main sights in the city. i was a little concerned about some of the reviews here on trip advisor but decied to go with an open mind. we arrived earlier than expected and our room was not ready they took our mobile number and said they would contact us if it became ready before -pm. we went and got some lunch which took a good hour by the time we got back our room was ready. when we booked the holiday we were asked by the travel agent if we had any requests we said we would like neighbouring rooms (we were travelling with another couple) and to be on a high floor. we were put on the -th floor and our friends on the --th floor!!! they said they did not get the the request from the travel company but would juggle things about and changed our friends to the -th floor also we werent neighbouring but at least we were on the same floor! the rooms themselves were ample they were clean and comfortable. yes maybe a little tired but this is a very old hotel and it does have character. my only gripe was that there wasnt a safe in our room although our friends did have one in theirs. our room as reasonably quiet as it faced inward towards other parts of the hotel however our friends faced the road and it was sooo noisey i dont know how they slept i think they wished they had stayed on the --th floor!! we knew this wasnt going to be a cheap hotel but was prepared for just how expensive it was just looking at the room service prices said it all hence we didnt eat or drink at all in the time we were there. even the starbucks in the hotel was considerable more expensive that the one --- yards up the road. the main lobby is quite breathtaking and was always very busy. we found the staff to be very polite. the hotel is great for location central park times square empire state all about ----- min walk away.',happy
id43032,' stayed here because of its location --st - --th april. looking a bit dated and shabby catering for music city bus trips in the main. asked for a room as far away from lift as possible on as high as floor as possible. was given a room close to lifts which proved to be noisy with revellers returning to rooms past us at all hours. next to the door was ice machine which due to its age was extremely noisy and could be heard in room preventing sound sleep. rooms very small and could do with re-arranging to make better use of space good breakfast but they employ a confusing voucher system for payment and management should look at this to make the system more efficient. some of the staff serving breakfast seemed to have an indifferent attitude probably wouldnt stay there again as there are other affordable options nearby that didnt look as jaded.',not_happy
id43033,' i stayed here for a seminar at dearborn station which was a short walk away much appreciated coming from ga in feb. i used freq flyer miles so was given a premium room with a very useful refrigerator. the bedding was extra comfy and the staff were very responsive when i called about a rattling heating grate -- came immediately and took care of it. i always have earplugs and eyemask for city stays but didnt end up using eyemask (good blackout curtains) and used earplugs only first night. transportation: easy ride from midway to hotel on the cta. hotel website suggests using orange line to lasalle and van buren but with rolling luggage the library stop is much easier because it has an elevator from train level to ground level. easy ride to theater district at night also.',happy
id43034,' i stayed at the liaison jan -th --th and had a great experience! devin at the front desk was very accomodating personable and always greeted us as we entered and exited the hotel. the room was nicely decorated and the beds were very comfortable. the hotel is close to the the mall and and museums so it was great to be able to walk to the sites. the bartender was great and very attentive even though the area was pretty full in the evenings. parking is pricey so that needs to be factored in if staying here ($---night). i will definitely stay here again!',happy
id43035,' we arrived at the hotel around -pm having taken a cab from jfk airport (we wanted to be on holiday asap! $-- + tip). the hotel entrance at street level is pretty basic but staffed throughout the day and night by the portering staff. lifts take you directly to the lobby-reception area where we were promptly checked in by the reception staff. our room was on the --st floor and was very nice - very clean large bed hairdryer iron tv electronic safe and if you pressed your left cheek against the window a view of times square. the bedroom was quiet with very little noise from the street below. the only downside to the room was the amount of storage space there was only one small wardrobe and no shelves or drawers which meant some of our clothing never actually left the suitcases unless we were wearing it. on the same floor as reception is the bar area where the outside seating gives excellent views down to times square. we were only about - minutes walk to the centre of times square and we also easily walked to grand central terminal bryant park -th avenue shops and the rockefeller centre. subway stations were also easy to reach on foot from the hotel. this hotel is probably about as central as you can get in terms of being in the heart of the tourist district of manhattan. the staff were very helpful polite and always to help.',happy
id43036,' our check-in experience was less than desirable at the courtyard south boston. we reached our room and found that the roll away bed we requested with our reservation was not there. i went to the desk to request one but was informed that they could not put a roll away bed in my room as it was a fire hazard. they claimed roll away beds were only available in suites but it did not say this anywhere on their website. after a bit of arguing and showing them my reservation confirmation they offered me a second room at no charge. i also requested that our room be moved from the first floor and this request was honored quickly and without a problem. other than this i was very satisfied with my stay. their free parking and internet were all very nice features as this would have easily added $---night to my bill at comparable hotels. the rooms were large contained a fridge iron hair dryer and coffee machine. the beds and pillows were very conferrable. their proximity to the t (subway) was decent. in order to reach the t it was necessary to take a - minute walk through a rather quite area. another reviewer mentioned that it was an sleazy area but i was not too bothered by it although i would not have taken that walk alone at night. on one occasion we called the hotel when we arrived at the station and they sent a shuttle to pick us up within minutes. we ate breakfast at the hotel twice and the food was good although a bit pricey. the food is buffet style and included a make your own waffle station scrambled eggs home fries yogurt fruit bagels (likely the frozen variety) toast bacon cereal and danishes (i am sure there was a few more things as well). there was also juice and coffee all you can eat (and drink) breakfast cost $-- and was $-- if you wanted a custom made omelet. hours were early if you sleep late though it was only open until -- during the week and i believe slightly later on the weekends. the fitness center contained - bikes - stair machines and - treadmills. it also included a multipurpose weight machine and free weights although the free weights only went up to -- lbs. it was open -- hrs. i did not use the pool but it was open until --:-- pm.',happy
id43037,' we spent last week at humphrey is and loved every second of our stay. the staff were great and the view from our room(---) over the marina was a joy. great food at the restaurant great live music in the bar and youre only a short taxi ride away from most places that you want to go. we loved it! now for the but . we were very lucky to have quiet neighbours during our stay. you will need to be lucky too because the sound proofing from one room to the other is very very poor. i awoke one night to answer natures call and could clearly hear snoring coming from next door. ive noted that the rooms are being improved and that sound proofing improvements are being included in this process. we will happily stay at humphreys again but only if we can get a room that has addressed the sound proofing issues. god help you if you have a room beside twentysomething partiers. when you book make sure that you go for a room that has had a renovation. this is really important and that is what well do when we next stay at this hotel and we are going to stay at this hotel again! :-)',happy
id43038,' i recently stayed here - nights for a business conference with my husband. the room was quite good althought the bed was in the wrong position to watch tv (had to watch in a -- degrees hook). breakfast buffet was very good. we took the taipan club and paid --- dollars a night extra for this club. for this amount it includes breakfast non-alcoholic drinks internet and evenening snacks at the taipan club lounge. people there are great very friendly and professional. which we cannot say from one particular receptionist. when we asked for the bill much to our surprise -) the hotel did not only charge the --- dollars a night for the taipan club (with the extras mentioned above) but also charge us for - breakfasts (about --- dollars too much because breakfast was included in the amount paid for the taipan club) -) for - nights in stead of - (another --- dollars too much) -) for internet (which was included in taipan) and that was another -- dollars too much and last (and least) -) for a minibar which we did not use (-- dollars too much). alltogether if we wouldnt have looked carefully we would have paid almost --- dollars too much (---- dollar which should have been ----). a mistake we would not expect at a - star hotel. but that was not the worst part: the receptionist substracted all the wrong amounts (and mumbled something like: yes thats right) without saying one word of an excuse!!! our motto always is: mistakes can be made everywhere but you can recognize quality in the way they solve it. charging us --- dollars too much without saying anything about being sorry for this mistake simply was very rude in our opinion and not what we expect from a - star hotel',not_happy
id43039,' very cute little place. try to get a kitchenette. if you stay on the street it will be noisy as lombard is hwy --- at that point going to the golden gate bridge. great shopping and dining one block over on chestnut. convenient by bus to all the popular tourist attractions.',happy
id43040,' arrived at hotel around - p.m. fast check in. staff uncaring. asked for information about city referred to bell boy. finally got a tiny map that need magnify glass to read. needed map to find room took awhile to find. room was clean - small beds nice large bathroom. dark room. no overhead lights just small lamps. was hard to read anything. usually stepped out side our door. location of this hotel was close to or desired areas. just very hard to find as hotel staff wasnt helpful. the two restaurants were $$$$ and portions small. mostly buffets which i do not like because buffet food has been prepared hours ahead and not fresh. especially breakfast. staff seems to prefer guests choosing buffet. tiny tiny pool. so summer fun in pool not possible. too crowed to swim. definitely would not stay here again.',not_happy
id43041,' this is a beautiful hotel located in a great spot of san francisco. we easily walked to fisherman is wharf china town starts around the block ghiardelli square and to wonderful restaurants and stores. we quickly drove to the golden gate bridge. this is a great location if you are going into oakland or berkley as we made it there within -- minutes. the room was so beautiful and comfortable and the staff is exceptionally kind. my favorite staff was the valet and door crew! if you have children the teddy bear tea is a little expensive but every child leaves with a medium-sized super cute bear (not small like the website says it is about -- tall) and every kid was having so much fun!!! the parking was bout $-- a day (after tax) but youre going to pay in sf so at least the staff is great about it. if you just want to run to your room for a little while theyll leave it at the door or you can park it for the day and have them bring it around when needed.',happy
id43042,' i stayed in this hotel for - nights. i had a really bad experience my laptop was stolen from my room. street leading to the hotel entrance is too confusing. even the service is very bad i called house keeping - times for coffee but still got them after - hours.',not_happy
id43043,' the room was tiny. it barely accommodated the two uncomfortable double beds. the bathroom was also very small almost no vanity space. there are two vending-ice areas on the -th and -th floors. we were on the second floor. definately not worth the sticker price!!!!',not_happy
id43044,' we stayed for - nights staff were very nice but service-responsiveness could have been much better. to be fair we did arrive on saturday morning before the hurricane so staff were otherwise occupied and could not get to our questions. but we did not hear back from them at all - and it was up to us to keep going to reception. we asked three times whether we had the right room and if we could get a roll-away bed. we had booked the theatre room and only on monday did they admit there was a mistake. we got the room we should have had and the roll-away bed. not much of an apology though.... also the pool was closed but no updates were given to guests. my daughter was looking forward to a dip at the end of the day.... pros: lovely decor in room amazing bathroom cons: dark room (need lights on all day) service in a crisis!',not_happy
id43045,' visited the holiday inn express ---- - ----. overall we were happy with the hotel. the location was perfect for us - close to the wharf and local transit. the hotel itself is very nice looking with a modern decor. our room single king bed was more than adequate. maid service was good. the breakfast was decent for a hotel complimentery breakfast. there was a good selection to get your day started - juice coffee tea milk cereals toast bagels yogurt bananas eggs (either scrambled or omlette which seemed to be prepacked and microwaved) bacon and-or sausage. the hotel was full on the weekend and the breakfast bar was quite busy at times. i felt the hotel did a great job of refilling things and we never had to wait long for anything. we always also managed to find a table for our group of -. there were a couple of minor things we noted. while the hotel looked great it is very basic and didnt have any nice little extras . i thought it would have been nice to have coffee-tea service in the lobby area throughout the day not just until -:-- am - weve had this at other holiday inn express hotels and basic type hotels such as quality inns etc. some aspects of service could have been a little better as well. i wanted to have a tea in my room early one evening. i had forgot to take a milk back up to the room in the morning - tea with powdered whitener just isnt that great. i had hoped that the front desk could get me a milk - the breakfast room was just a few steps away - but they were unable to help as their house man was not on duty. while i was waiting at the front desk an older man approached and indicated that they had just returned from their day out and their room hadnt been cleaned. the gentleman at the front desk indicated that he couldnt understand how that could happen it had never happened before . he asked the guest if he was sure he didnt leave his do not disturb sign on the door. the guest replied he was sure he hadnt. the front desk clerk then proceeded to tell the gentlemant there was nothing he could for him as the cleaning staff were gone for the day and again the house man was not in. the front desk clerk didnt offer anything to the guest for the inconvenience - he just restated he couldnt understand how that could happen. to me surely someone could have gone up and emptied the garbages and at least gave them clean towels? also dont forget that parking is very expensive as is pretty standard with wharf area hotels. we didnt have a vechicle but noticed that the valet parking was over $-- per night. if we returned to sf we wouldnt have any hesitation staying at this hotel again as any issues we had were really quite minor.',not_happy
id43046,' not a bad hotel could do with redecorating the rooms as the decor looked very tired. the plumbing could do with updating as it was very old and noisey. the good thing was it was close to the empire state building and the major department stores.',not_happy
id43047,' i took my boyfriend away for his birthday and as it was his first visit to nyc i wanted everything to be perfect. he is also quite hard to please when it comes to hotels and as i had been to nyc before i knew how hard it was going to be to find decent accommodation for a reasonable price. as always i scoured trip advisor and found the hotel metro was ticking many of my boxes. what we found when we arrived at the hotel exceeded every expectation and more. the location is absolutely perfect. it is right in the middle of all of the hustle and bustle of manhattan but --th street itself (street of the hotel) is a little oasis of calm in between all the madness. the staff were so friendly and helpful and couldnt do enough to help me organise surprise birthday treats. the room was really clean (lovely toiletries) and every day we came back to a made bed and fresh towels. also if you want to counteract all the food you end up eating then there is a fantastic air conditioned gym on the penthouse floor complete with big screen tv. this in turn leads out onto a lovely roof terrace. it is a nice place to chill in the morning and a busy little place to have drinks in the evening. one of the great sellers for the hotel is the complimentary breakfast. this is hard to find in nyc but was a perfect way to start the day. there was a great choice of fresh fruit bagels toast muffins etc and we would have been lost with out it. i really cant recommend this hotel enough. it is a real lottery to find decent places to stay and still not spend ridiculous money for the privilege. with the hotel metro you will have definitely won the jackpot. if it can more than satisfy a fussy couple like us then it must be doing something right.',happy
id43048,' my partner wanted to see the christmas holiday displays of new york city so we set out for an overnite from westport massachusetts only - hours away. i picked the st james because of its location and especially its affordable price. as other reviews have suggested it is a basic hotel...so dont expect extras. our room was available and ready when we arrived around -pm. the hotel staff was courteous and friendly at the reception desk. the room was very basic. i guess they were doing some renovations on our floor (-) as there were furniture a mattress and a tv stored in the hallway. i did find the heat difficult to regulate (too hot) but the bed was comfortable the bathroom clean and plenty of hot water. we needed an iron and extra pillows and those were provided once we asked. you cant ask for a better location. within walking distance of many sightseeing attractions times square and next to two well stocked deli- convenience stores and also a couple of restaurants. (we ate in odonnells an irish pub two doors down...very good but busy!) i would highly recommend this hotel when traveling to nyc on a budget.',not_happy
id43049,' we found this online a month prior other hotels were booked. we had two nights. good price. location was great! at first i was worried it would be in a seedier part of downtown. as seattle has many homeless unfortunately this area is no different. but the location is very close to shops train (light rail from seatac and monorail to space needle) pike place market piers and places of interest. lots of good restaurants nearby especially great sushi. bars coffee shops galore. we did not have a car but there is some parking around but we were worried and so had returned the rental car. didnt need it. walked everywhere from hotel and stopped back for a break in midday. clean and comfy bed small kitchenette with complimentary water and soda. as it was july it could get warm in room but liked window open and fan on also had extra fan good for white noise. since the area can be noisy at night on weekends we chose a room overlooking the courtyard. business area in lobby with several pcs. they ordered our taxi and held our luggage when we got there early on arrival day. nice views from the roof. no restaurant or pool this is a smaller hotel with - floors. it really was a nice surprise and especially for the money. i would stay here again for sure.',happy
id43050,' i was not happy about the condition that the hotel was in along with the noise that was coming from the other rooms from animals. the curtains in my room were torn massively there was a cigarette burn on my sheets and there were some black hairs that were left on my bed as well. there was a dog across the hall that was whining on and off a good portion of the night. the internet tv and refrigerator were acceptable but the toilet backed up twice after only putting a small portion of toilet paper in. there were many security issues with the hotel as well. as an iraq war marine veteran i like to feel secured when i am on business on the road. all of the service doors were unlocked and open on the -rd floor posing a major safety concern along with multiple hazards. when i awoke the door at the end of the hallway that connects to stairs to the outside was propped open and the hallway was extremely cold and moist. the staff were very nice but the accommodations were very poor.',not_happy
id43051,' i stayed here recently for several nights. we had to change dinner plans one night on very short notice and the very young desk staff (early --s) couldnt recommend a single fine dining restaurant. also a call to housekeeping regarding a lost item reached voicemail and my message wasnt returned. i was also surprised that the hotel charges $-- a day for wireless access. the facility was fine but we learned that staying in downtown phoenix is not a good idea since there is no central area in which to walk around and the whole town shuts down around - pm.',not_happy
id43052,' all the glowing reviews are right. clean quiet cant beat the location: all true. one review said it was too small . i am -- my wife is - feet even and my two sons are -- and -- . i know what too small means. i got a room with - foot ceilings - queen beds and a strangely comfortable hide-a-bed and an auxilliary bathroom sink(outside the bathroom) on the -th floor for $--- a night. the room was not advertised on thier website but i simply asked and was pleasantly surprised. dont miss cosmo is daily news (bodega style convenience store) outside on the ground floor. we ate a quick breakfast there almost every day we were there. also there is excellent italian chinese and indian food all within walking distance of the hotel.',happy
id43053,' dont believe the fraudulent homepage for this place. they should replace classic and unique with horrifying and disease-ridden. after sliding by the homeless people strewn about the lobby my wife and i paid the man behind the bullet-proof glass. although the signs had all been there nothing could prepare us for the horror we were about to witness. i felt like i was in the hospital scene in jacob is ladder. the crumbling wall-tile separated by green fingering mold. the fluid-stained sheets and carpets. the gaping wounds where the walls met the ceiling. the only word that comes to mind when i think of the bathroom is festering. we did have a window... that looked out onto a bus stop. as we arrived a bus pulled up the people inside waved and the exhaust blew a nice breeze into our room. i managed to fall asleep on the creaky bed for a moment only to be woken by someone jerking our door open. thank god the chain was on. i looked over and found my wife shaking and crying in the corner of the room. through her tears she begged that we leave. she is never been the same.',not_happy
id43054,' i suffer from a severe allergy to scents-chemicals. a few days before arriving at the sls beverly hills i contacted the head of housekeeping via email daniela hiles. she responded promptly and advise me they would be extra mindful of preparing my room without scents-chemicals. she even said shed prepare my room a few days in advance and open the windows in order to have it aired out for my arrival! to top it off she tried to upgrade my room free of charge (which unfortunately didnt happen due to high occupancy). my stay was completely scent-free which never happens at high-end boutique hotels. daniela and her team went way beyond the call of duty to make sure my experience was the best for my health. thank you so much! the room was clean comfortable and beautiful. ill definitely stay there every time im in la.',happy
id43055,' i stayed at the omni for a company meeting in may. this hotel is located right next to the convention center which makes attending meetings there very convenient! the hotel is a new built has a totally texas feel. it always smells so good when we are in the lobby. the food was excellent big variety from salads to unhealthy fried stuff. there are two bars you can have drinks one of them is a bit more expensive-upscale the other one is laid-back. our room had a king size bed spacious and warm design. we are select guest members so we received all the perks this omni program has to offer. the free coffee in the morning press our shirts bottled water. thank you omni fort worth to make our stay special!',happy
id43056,' when we couldnt get the rivercenter we decided to stay at the menger. musty but not so much run down. everyone was nice. we did the necessary valet parking and the bellman told us hed have the bags up in - minutes. after ----- minutes (we wanted our bags) we called the desk and the manager acted like we were just then ordering our luggage--he took our number. after -- more minutes i went down to get our bags. they were over in the corner and i think would have been for quite a while longer. he refused to let me take them but agreed to bring them up with me. the hotel system clock on the tv was -- minutes early and the bedside clock was -- minutes late. there were four messages (in spanish) for a previous guest (?) on my telephone. didnt try the restaurant or room service.',not_happy
id43057,' we stayed here -th of july weekend wonderful hotel! got a good internet non refundable rate. yes bar and breakfast were a bit pricey but that is boston and we just enjoyed oursleves and did not worry! what a place excellent service beautiful room. rumbar was great breakfast was very good. we ate at cafe fiore in the n end and ruth chris-both excellent. had lunch at barking crab and florentine cafe drinks at all the various places on the waterfront. great time! we will stay here again~',happy
id43058,' we (three adults and four children) just returned from a three night stay at the novotel new york city hotel. the location was excellent - several blocks north of times square and several blocks south of central park. subway stops nearby many good restaurants within a block or two - this location in nyc cant be beat. our rooms were clean and well maintained. novotel was able to block out two adjacent rooms for us and the novotel employees were very accommodating friendly and efficient. we will definitely come back to the novototel new york for our next visit to nyc. good price great location friendly and helpful staff.',happy
id43059,' i had a reservation for this hotel but when we arrive it was frightening experience... front desk was dark and the person had not shirt and he was eating while he was talking with us... it was a motel¡¡¡. the worst was that we had to pay for one night to cancel the reservation about us --- . too expensive .. also it is located in a terrible neighborhod',not_happy
id43060,' stayed at this hotel for - nights for a conference on site. it is okay but nothing special especially for the price (even with the conference rate). the lobby design is outdated was probably really nice when it was new. i echo the other person is complaint about parking. it is expensive (valet only) and hard to find (not on the same street as front of the hotel and no signs - i had to call after circling around on one-way streets multiple times). the rooms are fine - comfortable beds one free water mini fridge and safe. wifi was included in my room rate and i had no problems with it. i did not like that the bathroom door had a spring hinge that made it swing shut and the bathroom had no fan or window so no circulation. there was also a slow drip in the tub. it did not bug me enough to say anything about it but housekeeping should notice. one interesting thing i had not seen before was the dual shower head. oh and beware the little green leaf-shaped soaps. they leave a residue on your hands that is hard to rinse off. used the gym one night - decent sized - had water and towels. reasonably new machines but a bad cable connection. tried to watch my favorite drama on fox on an elliptical machine (individual screens) and the image was all snow. also the pool is closed for renovation until who knows when. as for the location also okay but not great. it is a few blocks further than other hotels from the gaslamp and-or the horton place mall. if youre a single woman who may be walking home alone at night id choose a closer hotel. i have stayed at - other hotels nearby (the w and the bristol) and would choose those again over this hotel in the future.',not_happy
id43061,' lovely well appointed hotel. small but luxurious. very romantic. service outstanding. only downside is trying to find it. other than that it is very good. celebrated our anniversary there and were very satisfied.',happy
id43062,' i did not initially plan on staying in baltimore on business and booked the best price i could find in downtown. the six year old baltimore marriott waterfront has had some recent room renovations since the four seasons and hilton are building new hotels next door. service is usually the thing that makes or breaks most of my hotel and dining experiences. the front desk concierge bellman and room service were superior. the hotel public areas were beautifully appointed clean and fully staffed. during the business day the hotel staff treated my wife with professional and friendly service. the concierge offered excellent assistance. the hotel swimming pool fitness center and free use of the nearby mac fitness club was wonderful. the --th - --th floor rooms (seperate elevator) are the most newly renovated. our --th floor king bed room had marble topped sinks a bed so comfortable that you did not want to get up -- flat screen tv the most complete business center desk that i have ever used and a sitting area with view of the east inner harbor. fantastic first class experience. this is the only place i will stay in baltimore. goodbye to the worn inner harbor hotels.',happy
id43063,' a group of us stayed at the george instead of the near by conference hotel. all of us cannot wait until next year is conference since we all had a great time. from the rooms with their large bathrooms to the wonderful food and service at cafe bis to the staff who made us feel like regulars. a few of us are makeing plans to return in the spring with our familys and i can bet more of our association will be staying at the george during next years meeting instead of the local chain hotel.',happy
id43064,' i generally really like kimpton properties. nice bedding - good amenities - a little funky - friendly customer service. this property has all of those things......it is just not my taste. my room has industrial grade gray carpeting a futon for seating with a little mushroom shaped footrest. the tv and electronics are piled up in what looks like a dorm room contraption. ken and barbie photos on the wall. the bathroom is tiny. absolutely nothing wrong ....just not my taste.',not_happy
id43065,' my partner and i stayed at royal park for - nights over the christmas period. if you are expecting this hostel to be anything above hostel quality then you will be disappointed. we were not expecting much from this hostel and so we werent disappointed. however before nyc we travelled around and stayed in actual decent hotels and we found that a hostel was not something for us. the main negative point i found about this hostel was the smell. as soon as you walk in the smell hits you. the hostel itself appears pretty old and run down. the reception or customer service we got was average. we stayed in a private room with ensuite which was extremely tiny but i suppose that is expected in nyc. the room itself was reasonably clean. the positive thing about this hostel was its location close to the --th st subway station which was only a - min walk away. if youve stayed in hostels before and are not expecting anything at a hotel level then go fot it (also if you can stand weird smells). if not stick to a hotel. after we stayed out our - night booking we moved to a hotel. hostels arent for everyone!',not_happy
id43066,' the hotel has advantages but these were outweighed by the noise! after we put our kids to bed on the sofabed in the front room in the --room suite there was a great deal of noise. first there was construction noise from an all-night construction site nearby. the window next to the bed was not properly closed by the piece of wood around the room air conditioner. the noise was loud even though we asked for and got a very high floor (--)! then after we finally got to sleep there was screaming in the room on the other side of the bedroom wall loud enough to wake up both my wife and myself from a sound sleep. we called the desk at --:--am and were assured the noise would stop. it actually took a long time to stop. we dont know if the desk spoke to the room or not - we did not hear anyone (e.g. security guard) in the hallway. thank goodness our kids did not get woken up by the noise but it was very unpleasant for us. the front desk staff was very helpful at checkout and made us feel better about the whole thing. but it was not an experience we would want to repeat. front desk wait for checkin was interminable checkout slightly better. at least the front desk staff made a small accommodation in the bill. the desk clerk seemed genuinely concerned about the noise. still this hotel will not be our first choice in the future.',not_happy
id43067,' we stayed here over the independence day week. the hotel was covered in scaffolding due to construction works. after a long flight i wanted to relax in the room but this was impossible due to constant drilling. the only break from this was on the -th july holiday and the sunday. the room itself is quite shabby. bed linen not so clean and the top cover was never changed despite it being dirty and us leaving the sign on for it to be changed. the light in our shower was broken the whole time despite us reporting it three times so we showered in the dark each day. the sink was inside the bedroom which was odd. there was additional noise inside the room every hour or so which was really loud and was probably coming from the sink or the air con. so basically not possible to relax in the room.the plus point was that the hotel was very centrally located right by times square. the staff were quite helpful. we paid £---- for - nights. not great value for money. oh and the iron let out water on to our clothes and made them look worse than they would if we didnt iron them.',not_happy
id43068,' from check-in to check-out an absolutely satisfying experience! the comp. upgrade to a junior suite the wonderfull service at breakfast the friendliness of the staff the decor and even the smells in the hotel: great! only downside: relatively unattentive barman and waitress in the ground floor bar!',happy
id43069,' the room was large and the bed comfortable however the service and temperature left something to be desired. when i arrived the person at the front desk couldnt find my reservation and didnt seem very interested in resolving this or keeping my business. i went elsewhere in the lobby to unsuccessfully search my email for a confirmation then went back to the desk to give it another shot. a second person looked for the reservation and still couldnt find it. to be fair to these employees i really think that there was a system problem of some sort. however i would have expected them to in a friendly manner look for available rooms for me rather than just look blank at the fact that i didnt have a reservation. (upon my inquiry there were available rooms and i was able to check in.) by the way i called the sales department in the morning to get my rate adjusted and was told that my original reservation was in there! my second issue was with the temperature in my room. it was pretty stuffy when i checked in and i couldnt get any kind of air or fan to kick on. fortunately the window (balcony door) opened and it was a cool december day for phoenix. since i was staying alone i wanted to close up when i went to bed that night so i called the front desk who informed me that the hotel was on neutral but they could bring a box fan up to my room. i ended up sleeping each night with the window cracked and the fan on low to keep the air circulating. at least i felt very green! i really like the embassy suites layout and the breakfast but cant recommend this particular one.',not_happy
id43070,' brilliantly located a few blocks from the waterfront and walking distance to little italy and chinatown with a cable car terminus just a block away you cant really go wrong with columbus especially if you can get a room not located abutting the street. pros - good value - well located - clean and spacious rooms - good staff not bubbly but efficient - area is fine to walk around in even at night cons - limited parking (although its free) - noisy street - no trimming - just the (good) rooms recommended!!!!!!',happy
id43071,' i stayed at the w new york at the times square last year. this hotel is new modern and it reflects a hip atmosphere. young sophisticated clientele nice dj cool drinks and funky food create a cool atmosphere. room was nice with plenty of amenities ok size for new york the concierge was prompt and helpful housekeeping was fine the internet was fast and our breakfast was on time in our room. times square is very busy and loud but once you are inside the hotel you don’t realize it; in addition to that we felt secure at this one unlikely some other hotels in new york. this is a place we will come back when we are at the city and we recommend it (if you like upscale modern properties)',happy
id43072,' (visit date april ----) i travelled to new york for my --th birthday and stayed in the new yorker as it was recomended by a friend. i had an amazing stay. the location in excellent with macy is just round the corner and times square just a short walk away. yes the rooms are small but you are in new york city there is that much going on you only use your room to sleep in and you dont need much room for that! breakfast at the tick tock dinner is a wonderfull filling experience! staff were wonderfull.i would not hesitate to recomend this hotel to anyone and would most definitley stay here again.',happy
id43073,' we stayed in this hotel for - nights. whilst the rooms were a bit on the small side we had everything we needed and it was well decorated and clean. the staff were very helpful and nothing was a problem to them. the location was the selling point - easy access to the main attractions of ny and easy to get home to after a long day. we are planning another trip and will definetely stay here.',happy
id43074,' the wingate was a great experience from arrival to departure. the staff were extremely friendly and helpful. the room while average in size was large compared to most in that part of manhattan. the hotel is clean and offers a small but usable gym. wifi and an excellent hot buffet-style breakfast are included complimentary. the hotel is steps from penn station the empire state building and a majority of subway lines as well as a short leap from times square. located on a less-touristy street the hotel offers comfort while guests absorb the new york vibe. forgot something? the hotel covers you for your basic toiletries if you had left home without it. the wingate comes highly recommended as a comfortable stay in new york city.',happy
id43075,' a very nice place but . we had a problem getting the television to work but a call to the front desk summoned a maintence man who quickly fixed it. it was very noisy on the --th street side of the hotel with lots of partying and kids running around but i guess that was to be expected on a parade of lights evening. fortunately our suite was far enough from the noise that it did not bother us.',happy
id43076,' we stayed two nights may ---. the hotel was decent. the room was extremely small and looked out on a center lot full of trash receptacles and debris. the walls that our room looked out on were loaded with grafitti. the distance to the monuments-museums required cab - bus rides. the indoor pool was small but nice. the breakfast was decent but the eggs were horrible. parking was exorbitantly high but we managed to get a package that included parking. all in all id say it was decent. i would consider staying again if i could get the parking-room package for under two hundred.',not_happy
id43077,' my stay was right before christmas. the lobby had a table full of gingerbread house that the staff had made along with a beautiful christmas tree. there were cookies and hot tea out in the afternoon. the room was nice and very clean and comfortable.the staff was very helpful and pleasant. location great close to many points of interest. i would definitely stay there again!',happy
id43078,' we stay in hotels to sleep so this is the #- criteria and this place did a great job of delivering - hours sleep with very little road noise despite being near lombard. hanging out for an hour or so in the colorful central courtyard (small plunge pool hammocks --- tall palm trees false always-dry grass to sit on) to eat the included continental breakfast was a real treat. it is -- yards from the best street in san francisco for just about everything union st.',happy
id43079,' overall a great experience for my partner and i. we recommend and will be back. excellent for work travel stays. especially great for locals with family in town who might not want to join them out on the town for the weekend nights. a great retreat from the hustle of the city. we pulled up and were a little bit thrown off with the location of valet services. once we found that it was the same service as the hard rock hotel whose valet service is not very proactive about helping guests we were good to go. upon checking in we were greeted by a friendly hostess who was able to quickly check us in despite handling multiple phone calls. we got to our room and found it to be very homey for a hotel. (not to be interpretted as cramped). we were pleased to find a clean refrigerator-freezer which was key as we brought home ice cream and left overs from dinner. the hotel is located close to many great dining establishments and in short walking distance to the river north-state street night life scene. additionally we had used a gift certificate and patrick was wonderful to work with. we needed to split the certificate into (-) --night stays and he was able to make it happen with no fuss. another example of employees at this hotel able and willing to help all their guests. all in all we were pleased.',happy
id43080,' we stayed in amalfi hotel between -----.april. the room was nice and clean the beds were comfortable. the bathroom was spacious. the hotel is location is very close to nice restaurants: my favorites are shaw is crabhouse for fresh seafood frontera grill for mexican and weber grill for a delicious bbq... the only thing that i didnt like is the breakfast buffet not too many choices and the buffet is not served in the breakfast room: you have to take your breakfast and go eat in another room..! however the afternoon snacks and complimentary drinks are wonderful: after a long day of shopping and visiting touristic places it is nice to have something ready when you go back to the hotel!!! :))',not_happy
id43081,' my husband and i stayed at the st. francis for - nights in june. we had - rooms booked as my in-laws and sister-in-law were also traveling with us. ill begin with the pros: glass elevators are fast and fun!; french toast in the morning is amazing; the hotel is located in the middle of some of the best shops; the stately lobby has a nice bar-coffee area and looks. that is about it for the advantages of this place. cons: -. we arrived earlier than the rest of our family and were told that we wouldnt be able to check in (despite having our confirmation info printed off) due to an original voucher that was needed. to be fair we booked through amex travel services but we definitely felt hassled as we were told that we had to hand over our credit card info and then find a certain lady at a certain time to present the vouchers. this was completely annoying as we had our ids a printed copy of the voucher and were still threatened that we would have to pay on top of our pre-paid rooms if the original voucher wasnt presented at a certain time. we called our amex travel agent and she stepped in and told the hotel to back off that we had paid etc. fortunately the family member carrying our vouchers arrived about - hours later after airport delays and didnt need to present the voucher. -. housekeeping staff were very friendly but completely overlooked some serious issues in our room. im not sure what the guest capacity was at the time we stayed. we had a king suite and the bed was cozy the tv was fine the desk had stains all over it carpet had nasty stains the tub wasnt cleaned and the nastiest part was that on our chaise lounge there were disgusting and extremely visible stains left over from somebody is romantic night. use your imagination on that one. i took pictures of all things mentioned above but then decided it would be polite not to post them. also our windows had a nasty grime on them and wallpaper was peeling. i called and told management about our issues and no room change was offered nor were any comps which my friends who manage high-end hotels say are common due to the issues we experienced. so instead housekeeping is later sent. fine. again the housekeeping staff were as cordial as one could hope for. they removed the gross chaise and brought a chair to fill the space. then they tried to get some of the stains off the carpet but we were told they would have to come back and do a full carpet cleaning and we would need to stay out of the room for a few hours due to the chemicals and smells. we declined as i am honestly not too picky but the chaise was unacceptable and sent me over the edge. -. taxi service was extremely inefficient. we had reservations for a dinner we were hosting and left ample time to get a cab. there was a line about -- people deep and we were told to take a train after waiting for about -- minutes. the lobby people kept telling us to wait outside and one would be hailed and seemed adamant that we should not call a car service or try to call a cab on the phone. weird and completely inefficient. other guests were beyond irritated dressed to the nines and some ladies decided to walk several blocks in major heels since we all were getting nowhere with the cab service. they need more people to hail them. -. noise- we were on a high floor but still heard horns music etc until the early hours. this didnt bother us too much but for people on business or with kids this could be an issue. -. it seemed as if staff felt entitled to a tip even for substandard service. -. my sister-in-law was originally booked in the historic part of the hotel but had her room changed after the faucet fell off in her bathroom and the bed was too short for her boyfriend. also apparently had an unpleasant smell. to sum this up the hotel is taking on too many guests-events which yields to subpar service and accomodations. it is a shame though because it has the potential to be so much more.',not_happy
id43082,' a miscalculation on hotwire landed us in this run-down poorly-maintained overpriced but well-located hotel for four nights on a busy labor day weekend. the hotel was built just before the great depression. we were given a king room on the --th floor which was a bit of an upgrade. we had no complaints about the furnishings: a nice sized desk a wardrobe a dresser comfortable bed and pillows two nice nightstands. decent sized tv lacks premium cable channels internet is pricey though free in the lobby. some electrical outlets did not work and there was some exposed wiring which could be a serious danger if you had kids. our most serious complaint was the tiny bathrooms that required serious contortions to maneuver in an out and the disgustingly dirty floor tiles in the shower which seemed not to have been replaced or perhaps even cleaned since the hotel opened. if the hotel really thinks these ugly grey and white tiles should be preserved then they need to do some serious repair work. housekeeping isnt entirely to blame here though they obviously threw up their hands with the tiles and certain other dusty corners--the management needs to invest in some serious renovation if they want to keep this hotel from sliding into total decrepitude. aside from neglecting to replace our shower gel each day and our tea on one occasion housekeeping did an ok job. thankfully we had brought our beach sandals so we were able to survive the shower. since four star hotels are supposed to have bathtubs we requested another room on several occasions but each time we were told there were not available rooms even as we heard people being checked in and given rooms of the exact type; after looking at pictures of other bathrooms which look about as awful we are glad we didnt bother to move. the front desk is often in a state of confusion: there are usually three people working but it is not clear whether there is one line or three lines. the desk staff were generally friendly and pleasant but not always effective. our room had been prepaid in two parts and when we came to the end of the first part we were told to check in at the front desk in the morning which we did. when we came back in the afternoon we found ourselves locked out of our room. we went down again waited in line explained the problem and were given a new set of keys. we went upstairs and the keys didnt work so we went down and waited in line again (there is often a wait of ---- minutes at the front desk and longer for the concierge). it turned out that we had been given the key to the wrong room. the next set worked. but we were mystified as to why we had not been given new keys in the morning to begin with. on another occasion we complained because the guest services book in our room was missing a page and other pages were out of order. we were assured this would be taken care of but it never was. asked for a restaurant recommendation the concierge sent us to skipjack which we found much inferior to and not really cheaper than legal seafoods which we had found on our own. the fitness center in the basement was pretty decent.',not_happy
id43083,' my husband and i checked in at affinia manhattan for part of our honeymoon. we were very excited stepping out of penn station across the road and were impressed with the outside of the hotel and the foyer. we checked in and the girl behind the desk was excited it was our honeymoon and that we were australians so tried to upgrade us. unfortunately better rooms were not available for the whole week we were there. instead we were offered a bottle of wine which was still a nice gesture. we went upstairs and were surprised at the room. the bed seemed nice and the kitchen was huge but the bathroom was teeny. so small you could touch each wall at the same time. the heater in the window was broken so the outside air (it snowed the next day!) was streaming in called for maintenance which never arrived. we unpacked and got in to bed... to find broken glass in the bed. i immediately went downstairs and the receptionist (different girl) was extremely apologetic and searched for a transfer. she offered us another room and i went to check it out - it was at least - square metres smaller and was now a queen bed instead of a king. i went back down apologised for further complaining (but mentioned it was our honeymoon and we were there for a long stay) and she moved us again. it was still a small room but had a good bed. we just accepted it and said wed leave it till the morning. so the next morning i went downstairs to talk to the manager to let her know what had happened. all i got was attitude. no apology. when she did not apologise or in any way try to make me feel better about the situation i asked her if it was common for people to find broken glass in their beds here. she then must have realised how she was coming across and offered us an upgrade mid-week and a breakfast and dinner voucher. we were meant to receive the vouchers immediately for use that day they were received - days later after i had to chase up - times. the upgraded room was great - bathrooms separate bedroom separate lounge and heating that actually worked. the hotel itself was extremely dated and needs a refurbishment. we were hassled by a spruiker of sorts on our first night. luckily my husband saw the man sitting in the lobby watching people check in then getting in the elevator and when he randomly offered us vouchers in the elevator we knew who he was. the concierge was extremely unhelpful and rude. she could not be bothered helping us and just acted like she was too busy to assist. the hotel restaurant niles is quite nice and they do a yummy buffet breakfast for good value. even though the location is good i wouldnt stay at the affinia manhattan again.',not_happy
id43084,' hotel is centrally located. mid-size boutique-like feel. could use some cosmetic upgrading but the rooms are super clean and large the service in the lounge and the front desk staff were terrific. room service prices reasonable and delievry of very good food was timely.',happy
id43085,' this hotel is the worst me and my family has ever been at. appliances and outlets not workingswimming pool slimy greenstaff and especially management should not be in this type of work.if you want to make sure your experience is a good one i would recomend spending your money and time at another hotel. there breakfast is a joke moldy muffins?',not_happy
id43086,' the hotel was overall very good. the rooms were extremely comfortable (the beds amazingly so) and well appointed. bathroom very nice too. the other hotel amenities were also a high spot - the rooftop bar is an excellent place to have a drink or two whether it be before going out for dinner or when returning to the hotel late. ono (the hotel restaurant) was also very good though i only had cocktails here and didnt eat. location is also excellent. there are so many great bars and restaurants on the doorstep that this is undoubtedly a great place to stay. it is also only a short and cheap taxi ride to the tourist spots and shopping of midtown. slight downside was service which was on the whole good but not great. however i cant say the same for the concierges who were excellent - i contacted them in advance and they helped me plan a lot of my trip including airport transfers and dinner-bar reservations. the cocktails in the rooftop bar (plunge) were also a bit sub-standard and served in plastic glasses. stick to wine or beer!',happy
id43087,' we stayed here for two nights during late april this year. it was our first time in chicago. when you enter the hotel you are greeted by the bellboy who efficiently takes your luggage freeing you up to climb the short flight of steps up to the beautiful reception hall.......its quite breath taking when you stand at the top of the steps looking up & around you. the room was fairly small i must admit and i was a bit disappointed not to have a bedside cabinet on my side of the bed (i like to keep my phone & watch beside me at night!). in saying that the room was very clean and the bed very comfortable. there seemed to be one restaurant on the main floor that served breakfast and evening meals...........it was extremely busy with queues out the door - i guess thats a good sign. we only managed to get in there one morning for breakfast which was a nice enough breakfast with exceptional service....it would have been interesting to see what the evening meal would have been like. the location of the hotel seemed reasonably decent. it is reasonably close to the willis tower (say -- min walk tops?). i think closer to half hours walk to somewhere like the wrigley building. fairly decent selection of venues near by for evening meals and breakfast. i would have no problem going back to this hotel but ba',not_happy
id43088,' we stayed at this hotel for a family event recently and i was very impressed. the hotel is new the rooms are nicely designed with lots of small details that made a huge difference to me: multiple computer outlets built into the desk free wi-fi a keurig coffee set up in the room free coffee in the lobby free lemonade and fruit water in the lobby. had a great buffet breakfast for a reasonable price (continental or hot breakfast two prices) in the nice bright new restaurant. friendly staff no airport noise at all convenient location to the airport and the sd harbor area. lots to do within --- miles: pt loma lighthouse sea world maritime museum (ships & subs you can visit) sailing on the bay mission beach ocean beach...',happy
id43089,' was very excited when the cast from gossip girl was there eating-at bar! stayed here on while working for about two months in the city. the concierge was great always sent me o local places. as for people say that they were full of themselves maybe a little but im from la so im use to that. the rooms were good sized they knew i was satying with them for a while so they gave me a room with a terrace(dont think i was suppose to use it considering i had to climp ove the couch and threw a window but it was well worth it for the extra space. only issue the room service was a little formal well it is gordon ramsey and pricey. other issue no closet just a coat device and two drawers. normally stay at the regency lowes but i loved the change. was very excited when the cast from gossip girl was there!',happy
id43090,' the hotel is old and it feels and smells old. housekeeping staff was very pleasant and so was the room service staff and the bell staff went above and beyond to help and assist. not much air conditioning. i know this is a old building but come on? elevators are small the front desk answers your calls for everything it seems.. dial engineering front desk picks up dial housekeeping front desk picks ups?? the hallways smelled like a kitty litter box? im not for sure why and the mattress sagged in the center of both beds. they did try to find us another room with better air they just didnt have any available.',not_happy
id43091,' weve been to on the ave many time but this last trip was special. at first at check in tasha helped us to find a better larger and brighter room which was great for our weekend getaway. also cindy the housekeeper made sure our room was spotless. it was a great weekend away from home. the service at this hotel is getting better and better...we are coming back in april and we are looking forward to another relaxing stay on the ave. also the location is amazing we found over -- restaurants in walking distance. the upper west side is the new soho great location trendy restaurants and beautiful people!',happy
id43092,' a girl friend and i stayed at hotel max april -- - --. our flight arrived at - am and we went directly to the hotel. we knew it was far too early to check in but asked if the hotel would hold our bags for us so that we go could walking around. the concierge on duty was a lovely young woman who gave us excellent walking directions to pike is market and a few other points of interest downtown (she also pointed out the vast availability of starbuck is in the area). everyone at the front desk throughout our stay was extremely helpful and friendly and more than willing to share their favorite parts of seattle and the surrounding area. we had the late night menu at red fin...nothing spectacular there but good beer on tap. my only two complaints: the hotel authorizes your credit card for $-- per day in addition to the regular room charges and taxes. though i understand that it is the hotel is policy it really should be posted online when making a reservation or referred to by the fron desk upon check-in. we were unaware of it until after we had checked in and the additional hold on my credit card was very inconvenient. secondly we returned from sightseeing late on friday afternoon and received a knock on the door from a housekeeper. she had plugged her cell phone into my charger earlier in the day and needed to retrieve her phone. i wasnt upset but definitely found it odd. overall the hotel is location room rate and staff made our stay very comfortable and i will certainly stay at hotel max on future trips to seattle.',happy
id43093,' this hotel was very convenient to the car rentals and aiport. we arrived at -- pm after searching for somewhere to stay and stumbled upon the towneplace suites. it is very clean and the staff was very accomodating. when i arrived i was a little disappointed they only had a king bed with a pull out sofa bed available but once i got in the room and saw the room size i was . it is very nicely laid out and plenty of room for the - of us. breakfast is included and the price is right.',happy
id43094,' very nice hotel with wonderful rooms and beds. we had a great view of the city and the mountains. we bought the king tut package and felt we got a pretty good deal. it was a good location with the --th street pedestrian mall close by. i visited the exercise room and the pool and was impressed with both of them! i would definately stay at the hyatt regency again!',happy
id43095,' nice hotel great service. the bed was comfortable and staff was very friendly. i will return! this hotel is also very clean.',happy
id43096,' on a business trip... remote didnt work and was something still on bedside table. im not picky but i didnt feel it was clean. staff was great! bathroom was clean. pillows were comfy and it was quite. stayed because it was the closest to my work location.',not_happy
id43097,' im one of those people who have the eyes of a hawk: i can spot a mysterious hair from a mile away - whether it be in my food or on a hotel pillow. that said the hotel was very clean. i didnt spot a single hair (that wasnt mine) in the bathroom or in the bed. i was very pleased and was able to relax. the bed was sooo comfy - it has a really thick pillow top mattress. the rooms are small but good enough for a couple - we stayed comfortably for - days. the shower was clean enough for the human eye but be warned that if you are an above average large person it may be a little cramped to step in and out because its so close to the toilet. also there is no fan in the washroom so bring a candle or matches! lastly there are no hooks in the room to hang your jackets - just a small wardrobe that you can easily fill with a weeks worth of clothes - so keep that in mind in the colder months. staff were very friendly - check out is at noon but our flight was at -pm so they let us have a late check out (-pm) and they kept our luggage in storage until we picked them up at -pm. its a very convenient location for less money than other hotels (we got on avg. $----night cad) - the area around the hotel corner is a little bit sketchy but you need not worry unless youre one who is never travelled farther than your white picket fence. id suggest requesting a room not next to the elevator - there is only one elevator so i can imagine the noise would travel in while people wait a couple minutes for it.',happy
id43098,' this is our favorite property in new york city. the downsides: very pricey and in a very congested area of times square. the positives: we always have a good stay. the kids love the glass elevators. the views are amazing (be sure to ask for a times square view which will cost but i believe is worth it). the housekeeping is great and the rooms are large and fit our family of five (including two teenagers) quite nicely. we never wait for an elevator and valet parking is a breeze. it is great to be able to walk to so many broadway shows madame tussaud is ripley is hershey store toys r us (the one with the ferris wheel inside) planet hollywood etc. and of course there are plenty of eating options. and although there are so many people in the times square area that fact also lends itself to feeling quite safe as the area is never deserted and is bustling at all hours of the night. the set up of little tables and chairs on the streets just outside the hotel makes it feel somewhat like a park. search for good rates and-or book well in advance to get the price down. this hotel will not disappoint.',happy
id43099,' this is one of those westin hotels that has you scracthing your head. it does not look like a westin and in many cases does not feel like a starwood property. the location is wonderful which is why i stayed here for this business trip. the rates were fair as well. i really liked being able to walk around to get where i needed to be. as far as the hotel goes it is clear that this hotel was originally built to be a ritz carlton. the carrera marble and wood paneled treatment was very ritz. i was told that the hotel was built to be a ritz transition to a st. regis for a short time and has been a weston now for many years. that not a positive or negative -- just a note that when you walk into the lobby expecting westin you may feel a little disoriented. the hotel was functional and efficient with friendly and helpful staff. my only issue is thhat the room (specifically the bathroom) was les sthan clean. if you look at the photos i am posting you will note that the bed was made up so lumpy that when i first entered the room i was not sure it had been made up yet. it just looked like someone had just climbed out of bed. in the bath the showerbordered on being really dishgusting. the shower head was very cruddy and the tub floor just black. given i was in for a - day trip it was ok but dirty enough that i think i would look around again if i was back in central philly in the near future.',not_happy
id43100,' i used this hotel recently because of its location - near the san diego national bank building where i was doing some training for another organization. the hotel is a typical best western - basic. the hotel is on the older side. staff are pleasant and helpful. my room was basically furnished but there was a microwave and small refrigerator in the room. i could hear the people in the room next door. free wireless high speed internet access in rooms. the rate quoted was $---.-- night. they offer free continental breakfast from the bayside restaurant (next door). dinner is also available. there is a rite-aid drug store across the street. i arrived on sunday evening and there wasnt a restaurant very close by that was open but the bay is about - blocks away and there are restaurants there. location of the hotel is okay - a mix of city style duplexes and apts and businesses. the train station is a few blocks away. if you have a car (i didnt) it would be very easy to get around. the hotel charges a nominal fee for parking. they also have a free shuttle to and from the airport. if they arent too busy the shuttle will take guests to nearby destinations. there is a small swimming pool in the back. no bellman available. all in all a good value for a hotel in downtown san diego.',not_happy
id43101,' as a brit travelling alone in the states or indeed anywhere in the world i find tripadvisor invaluable when it comes to sourcing good accommodation at a reasonable price and yet again i struck gold with the hotel highland. i have stayed at the hotel highland on two separate occasions within the past month and found that it was perfect for my requirements i.e. comfortable well priced friendly staff free shuttle to airport swimming pool (essential in the ---f+ heat of phoenix in early september) and a large well appointed room with a wonderful kingsize bed. ok so the lobby was being refurbished but quite frankly what does it matter? how long does one spend there for it to be an issue? the hotel is currently being upgraded to become part of the hilton chain and work was in progress during my stay but caused me no problem whatsoever. certainly it would benefit from a bit of a refurb but in the meantime the place is perfectly clean comfortable and well placed. the breakfast was perfectly adequate and it appeared that you could just keep going back as much as you wanted if feeding your face was what you wanted to do. certainly it had everything a normal person would want for a breakfast to kickstart the system in the morning but if you are looking for a gourmet buffet in luxurious surroundings then you need to stay elsewhere - at least for the moment. the hotel is near the biltmore fashion mall which had some lovely shops and restaurants but if you are looking for real food then you need to head in the opposite direction - take a right along east highland avenue past the medical mall and turn right head up the road a couple of hundred metres and on the left hand side between two buildings will take you past the marriott hotel and in the direction of the italian restaurant where good food and wine awaits you. best food i had during my trip. i found no problem with internet access although others appear to have found it slow. in any case there is a terminal in the bar which you can use foc and even a printer if you need to print off a boarding pass. all in all a very pleasant experience and i can recommend this hotel without hesitation.',happy
id43102,' what a big disappointment! this was my -th trip to the resort and my experience was not good. i had bragged and bragged on the hotel and was so eager to take my son and two nephews for a - day trip to san antonio. i phoned the morning of my arrival from the road to make sure all of the reservations were in order and that we would be receving - double beds ( - mom and - boys....ages ----)! upon arrival i was told we could only get a king size bed and was treated very very rudely!!! finally a manager gave us the double beds....of course he never came out of his office to speak to us ....only sent word with the clerk who was a monster! the service was horrible especially by the pool and there was a smell by the pool that smelled like sewer. the lazy river failed to work consistently was dirty and was extrememly shallow...obviously needing to be refilled. i will never return.',not_happy
id43103,' i always have a wonderful experience at la quinta. its location is convenient and close to everything in town yet its not far from all of the highways.the staff is always super friendly and helpful. in my experience la quinta offers better quality of service comfort and decor than other hotels-inns in the same price range and even outclasses many hotels that are more expensive. i was impressed with the superlative cleanliness of the breakfast area equipment and appliances. the cable tv channel offerings are too limited however.',happy
id43104,' ive been a frequent guest at the doubletree lately. i stay there because its relatively clean and nice and close to where i need to be. however - i stayed for two days last week and put the do not disturb sign on my door when i left in the morning of the first day. i did not want housekeeping staff to disturb my room! i did not need them to change the bedding refresh the towels etc... however when i returned to my room - the sign was removed! the room was cleaned and the sign was thrown on the floor of the room!! then during this weekend is stay - one of the pillows on the bed had make up on it! i was pretty disgusted and had to question whether or not the bedding had been changed from the last person is stay; also i was disturbed by cleaning staff at -:-- a.m. asking if i was leaving so they could clean the room?!! in addition - both times i stayed my key wouldnt work in the door and i had to walk all the way back to the desk for a new key. not huge issues -but when im paying $--- per night i expect to be able to have things work the way they are supposed to work.',not_happy
id43105,' stayed here for two nights and it is a great location if you want to be near the gaslamp quarter. rooms are lovely with a great coffee-tea machine in the room. we thought it was free breakfast but in fact they give you a $-- voucher which was still pretty good. would reccommend.',happy
id43106,' fyi: this hotel has been bought out by extended stayamerica. i was furious with this hotel chain when they blew off a reservation i had made four months in advance and called up to confirm the week before leaving for - days in austin. when i arrived with my family in tow they had no --bed suites left. my reservations were for a - room suite with - beds and french doors separating the rooms. the girl at the counter was totally unhelpful and unconcerned. in fact she was pretty cold about things. when i asked what they were going to do to resolve the problem her only response was well we cant kick out the other people. it went downhill from there with her acerbic ideas about why the room wasnt available. i was stuck as a convention in town had everything else sold out. i had no where else i could go though i searched mightly for another place after this exerience. i should say that the room itself although too small for my needs was basically ok. ive certainly been in worse. but it was noisy and there were places in the bathroom walls where repairs had been made but not really finished. the faucet in the kitchen was coming unattached etc etc. but it wasnt filthy. it had a-c (two in fact). and they did allow my dog. just dont count on getting the room you ask for (assuming you get one at all.) the word reservation seems to have little meaning to them here.',not_happy
id43107,' i visited nyc in march -- along with - others (girls). we pre-booked our stay at southgate following checking out the reviews on trip advisor. (i will never book anywhere in future without checking out this fabulous site first!!!) the taxi journey from the airport was great.. we were entertained by the amazing sights of -th avenue whilst on the way to the hotel. the views were awe-inspiring... we were all extremely impressed with the hotel the lobby area was grand the staff were helpful.. the rooms were brilliant. whilst there was some work being carried out on the reception area meaning that the side entrance had to be used.. this did not alter our impression of this hotel. brilliant....... location is second to none! a few mins walk up to times square and broadway.. add a few more to that and youre at -th avenue....... i absolutely loved nyc....... planning my next trip already....... only thing is... there just wasnt enough time... even though we went for - nights and - days... we ran out of time! but then again we are girls and shopping is a must...........',happy
id43108,' excellent hotel in most happening part of sf. so much to do and see. close enough to walk. bars and restuarants everywhere',happy
id43109,' this was a one night saturday stay. i had pretty high expectations for this property based on other reviews and photos. overall while a bit disappointed it was decent and i would consider staying again. i booked the reservation online and paid a reasonable rate considering it is nyc. the room was small but smartly laid out with good storage and nice linens. it had a decent bathroom which along with the room was in pretty good condition and quite modern in design. the room i was given was on the -nd floor with a view to an alley (complete with a view of a chicken coop) behind the hotel (i.e. no city view) so the place looses a few points based on that. the room was right next to the stairway and an elevator yet was very quiet. the real complaints i have were the following: missing room fire alarm (major code violation) a safe which did not work and the hot-cold faucet in the shower that was broken and had a temporary screw in place to allow it to be turned. i called management about the safe but i was on my way out just after check in and could not wait for a visit by the repair staff. in fact i was only in the hotel for an overnight or i would have requested a room change based on the broken items. when i discussed these items with the front desk upon checkout they were very apologetic and concerned and i would hope they have already been addressed.',not_happy
id43110,' the hotel seemed fine until the heat came on. the radiator sounded like a car engine. it stopped and started every fifteen minutes all night despite my having turned the heat down to the minimum setting. a colleague was staying at the same hotel on a different floor - same experience. additionally elevators were extremely slow despite the hotel appearing to be well below capacity.',not_happy
id43111,' we were staying here because of a convention. the convention center is an easy one block walk even in the winter. the prudential center which houses the convention center also has a plethora of dining options. there is even a full grocery store that is --hrs. laundry and a little diner and convenience store and even closer. if you exit via a side door you are steps from the symphony t stop. we paid $-- a night which is about what this hotel is worth when you add in the minifridge for $- a night and the wifi for $-.-- a night. there is no breakfast. parking is $-- a day. pros beyond location and price are that the front desk is always staffed and very good housekeeping is very quick usually done by - pm and wifi is pretty fast - we got -- mbps and could stream netflix. cons - very thin walls which when the school kid trip came to town was really annoying. a lot of the vending machines were broken. the furniture bathrooms and decor were very dated. the heater is very noisy as many have noted. we took to turning it on while we were gone then turning it off at night. the tv would have really weird static bursts on several channels making them nearly unwatchable. if you need to be at the convention center and dont want to pay $--- a night then by all means use this hotel. but scale your expectations down accordingly. we enjoyed our stay.',not_happy
id43112,' we walked in around midnight and stayed one night for --- dollars. everyone we spoke with from front desk secruity and breakfast maid was nice and helpful. the room was extremely clean and had a modern feel. the bathroom was oversized. breakfast is nice outside with heated columns for any chilly mornings. the nook where breakfast is served is closed off from the outside. great breakfast!!! this place is conviently located and a bargain by la standards.',happy
id43113,' hubby and i stayed here for two nights last fall as part of an extended weekend in pa. we took advantage of a promotion where parking was included in the price of the room which was already pretty reasonable compared to other hotels in the area. everything about the hotel seemed well-maintained including our decent-sized room. the check-in and check-out process was friendly and easy. the hotel is located right next to city hall and is a walkable distance from many of the tourist attractions like the reading terminal market chinatown and the independence mall where the bell is. one thing you should not leave philly without doing is a tour of the grand masonic lodge nearby. it is both amazing and disturbing!',happy
id43114,' overall a great stay at the palmer house. love the elegance of the lobby and the history about the hotel and it is originators (the palmers). we hotwired the room for $--- and got a double bed oversize room. it was nice bathroom very small but the room was spacious. two nice chairs ottoman and nice sized desk. the maid service was kind enough to help us with additional bedding as our son made a bed out of the chairs and ottoman. the room was recently renovated so everything was new. nice darkout drapes comfy beds and nice linens. this hotel is perfectly located for travelers wanting to be without a car and definitely would recommend. i have heard there are some older rooms that havent been renovated. make sure you get a new one!',happy
id43115,' this hotel is located close enough to the red line to make it a great value as a base for seeing boston. the low rate had me concerned until i arrived and experienced the hotel. the red line station (jfk library -umass boston) can be seen from the front of the hotel and is less then a - minute walk. there is one roadway underpass that you must walk under get back to the hotel. this is not a residential section of boston and there were not any locals just hanging around so i felt pretty secure making this walk at night. the hotel is located right next to the bayside expo center so is very convenient if you have a reason to be at the expo. i guess the price goes up when there is an expo event. this hotel does not have a pool. the lobby is looking old. the room was large and clean. front desk staff was very nice and easy to work with. parking costs $--. no good place to eat near the hotel except the high priced au bon pain in the hotel lobby. i suggest breakfast at south station or downtown crossing which is where the red line takes you.',happy
id43116,' my wife and i stayed at this hotel on august -th ----. it is a good choice for anyone who wishes to be near the inner harbor yet wants to pay a reasonable room rate. the staff was friendly and helpful. the building was fine. our room was clean and spacious yet it needed new carpeting. the free breakfast was to start at -:-- a.m. but that is when the staff just began to assemble it. by -:-- a.m. it was ready and it looked great with lots of variety. but i had to be somewhere at -:-- so i had to rush a bit. the hotel doesnt have its own parking lot but there are two public lots across the street. we will certainly stay here again but i will insist on a room away from lombard street. even during the night that street is noisy!',happy
id43117,' the hotel lucerne was ideally situated away from the busy tourist areas but ideally situated for the subway enabling easy access for exploring new york. the staff were friendly and helpful and the concierge was on hand for useful advice. she was able to get us seats for the jersey boys which although a little pricey having paid over the odds for them the show was so good that we felt it was worth it for the convenience. our intial room was changed without any problem due to leaking air condtioning. the restaurant attached to the hotel was reasonably priced for dinner and breakfast. there was also a good choice of eateries surrounding the hotel. an absolute must for a vist is zabar is which is incredible. a very good place to stay',happy
id43118,' if you are looking for a place with a comfortable bed a nice shower and is a good value this is the place. we needed a room for one night and i did some research. microtel came up on top for price and location and it was a snap making the reservation online. i am accustomed to staying in places for longer stays on business trips so the initial size of the room was a little bit of a shock but really what do you need if you are just looking for a clean and comfortable room with a hot shower to get you through the night? the first room we were put in had a few issues - the light in the bathroom and the phone didnt work but that was quickly resolved by moving to another room. all in all i will definitely stay at a microtel in the future and would recommend it highly if you are looking for a good value.',not_happy
id43119,' we were traveling and looked for a clean value place. for ca ---$-night we ended up with a spacious two room suite. king size bed living room with corner couch and a full kitchen. the hotel is pretty new and still very clean. for the hotel class and price range this seems like a decent value.',happy
id43120,' thought moving closer to the airport for a very early morning flight would have been a good idea. huge mistake. my room room --- smelled as though there was a rotting animal somewhere in the room. i had a customer dinner appt and only had time to change and leave. by the time i got back to the room it was too late to switch rooms. i stuffed all of my things in the closet to keep them from getting the room stench on them. i turned the air conditioner to the coldest and buried myself under the bed covers to keep the stench off of my. the room was filthy and disgusting. the carpeting was actually sticky. i travel a lot and stay in a lot of hotels every year and this is easily the worst i have stayed in over the course of the last - years. very bad experience.',not_happy
id43121,' i chose this hotel for it is location amenities and it is price. it is one of few hotels that offer on site parking with a bar and restaurant in lobby. i booked - nights and - days. i took a gamble ..after reading reviews i was scared of what i would find upon arrival but once i got there i felt right at home. this hotel was above my expectations. room was big bed was verry comfy air conditioner was a bit weak. location was exceptional . subway less than - mins away and never more then a -- minute walk to anywhere. battery park to catch the ferry to ellis island-statue of liberty felt like a --min walk. the streets have short blocks and much to look around at which makes every walk feel like it is half as far. hotel staff was very nice and housekeeping did a great job tidying up the messes we made in our room. id stay there again without question. only thing id advise to go for breakfast outside the hotel. breakfast is decent but over priced. --$ without tax for two people only ordering simple eggs with coffee. there is a breakfast place called route -- around thee corner i recommend. all in all i give it ----. perfect for couples or family! thang for making our experience a good one holiday inn! :)',happy
id43122,' i was a guest of a member of soho house nyc club. as a result i enjoyed the benefits of well mixed drinks on the uber cool rooftop deck on a hopping evening in the meatpacking district. a very memorable experience and one i relished and will relish in memory.',happy
id43123,' the westin downtown phoenix is ba beautiful property elegantly designed with hospitable staff and very very spacious rooms. the bed is the kind you never want to leave. rooms are on the upper floors -- to -- so they are very quiet. wifi is pricey at $-- per day and i find that annoying but it also seems to be the standard in higher end hotels which i find odd. nevertheless i would certainly recommend it to anyone attending a conference in phoenix or looking for a weekend retreat.',happy
id43124,' arrived at the paramount hotel on the wednesday pm to the most friendliest staff ever. stayed in superior queen room which was ample for the two of us. we were delighted with the cool decor and immaculate room. fabulous bathroom. it was really hot and we were so thankful for the air con which was kept to cool so that the room felt comfortable at all times. room very quiet. we could not hear any other guests in the hotel or any noise from outside. concierge very helpful and gave us a map with directions to ground zero and how to get there on the subway. we were able to print off our boarding passes on the last day also for the airport. nothing was trouble for the staff at the hotel. also able to leave luggage on the last day whilst we had a walk about whilst waiting to depart for the airport. we will stay at the paramount again and cant wait to return. thank you to all of the staff.',happy
id43125,' our stay at the catamaran was awful. we paid for a one bedroom bay front suite and it was like a room out of three is company . the desk could give a rat is --- if you like it or not. i even wrote to the owner to complain about out room and stay and they never even answered. the a-c is non existant in room ---. after - days of the a-c on high we were starting to get the room below -- degrees and the maid turned off the a-c while we were at sea world. i tried to call the desk to complain and the phone cord fell out of the phone. the toilet leaked and we had asked someone to come fix it. they came up and looked at it and agreed..it leaked and left. we paid a lot of money for a - night stay there and the owners-desk-maids..everybody..could care less what you have to endure. i am serious..do not stay here. the rooms are old....the furniture is old.....the carpet is old.....and thier attitude is really old. the atoll restaurant is way over priced and the food is average. i am still mad..even after a month has passed..can ya tell? go somewher else and stay. btw...dont stay at the bahia either. it is owned by the same people. we even called the desk to speak to management. they said management would return our calls they were busy at the moment. they never did call us back. sad..sad sad.. tacoma washington.',not_happy
id43126,' just visited the ny marriott downtown with my daughters over the christmas holiday. the hotel lobby was decorated nicely for the holidays. however the cleanliness of the rooms and hotel hallways is in need of a little tender care. for example i found several toenail clippings on the floor in my hotel room; totally yuck! obviously the room was not vacuumed after the prior guest’s departure. in addition the hotel shower looked like it was being overtaken by mold. not sure if i would visit this marriot property again despite its close proximity to ground zero.',not_happy
id43127,' flying into phoenix from the east coast we arrived late and stayed at the hilton garden inn for only one night. the personnel could not have been more gracious and helpful. they had everything in order and the room was perfect. the breakfast was outstanding. being a weekend night the cost was something less than $-- which with breakfast for two was an excellent value. we will stay here again.',happy
id43128,' the trip to nyc was a surprise that i learned of about - hrs before leaving. although i had been to new york before i obviously had nothing planned and no expectations. choosing the new yorker was the first sign that i knew the trip was going to be special. its a historic beautiful building centrally located. the lobby was preserved to its original beauty and was the most impressive as the rooms are very small (but thats to be expected for a hotel built so long ago in manhattan). i actually dont mind the small room- it was cozy and clean and had the original charm of the era. like everything in ny its expensive and thats the main drawback. the ticktock (? i think thats whats its called) cafe was excellent for breakfast and always seemed to be busy. everything about the surprise trip was perfect and reflected my likes- shopping the hotel the sites we saw amazing food at the best restaurants a gorgeous ring and a wonderful man!',happy
id43129,' i normally travel and stay in different parts of northern california depending on what my job demands . i needed a hotel at a reasonable price during the week when i came accross the mark twain. it is perfectly located in downtown close to transportation parking is expensive as expected of the city so i avoided renting a car. i never knew how loud the city was at night until i stayed at the mark twain. i was given a room at the front of the hotel where it was impossible for a light sleeper like me to rest. it was like the i was literally sleeping on the sidewalk the metal heater was also very loud and i could not control it. the young man that checked me in was helpful and changed my room to the inner quarters of the hotel he made an effort to regulate the heating and after that i had no problem. i would recommend staying here expect a good value just avoid getting a room at the front of the hotel if you mind the sound of cars at night. i would have given this hotel a better rating for service but i was thoroughly dissapointed with how i was treated when i came back to the hotel around -:-- in the morning. at first i thought it was the manager because he wasnt wearing a uniform like everyone else i met and he even wore a hat but he was an employee i had to ask the morning who he was because i was surprised at his manners. when i walked in and i went up to him to ask a question he sighed he had a look in his face like he was irritated by me and told me he was doing some system maintance thing so i should ask my questions at regular hours. i thought the concierge desk was operable -- hours i guess not. i also tried to ask him another thing about the ferry service to sausalito and he had no clue his face was red like he was drunk or mad and he told me to ask in the morning. he was trying to sound polite but had a little sarcasm behind it. his etiquette was like talking to some one from a rap video. fortunately i had a nice stay thanks to the help of the rest of the staff at a very good location and price. shops and food are right there as well the rooms are adequate for quick business trips like mine.',happy
id43130,' i have been to several doubletree hotels and this one was by far the best. it is not the typical cookie cutter doubletree. one of the front desk people told me it was converted from a boutique hotel. the room was very spacious on the -th floor and they have those memory mattresses that make you want to never get out of bed! the hotel was in the perfect location for walking to lots of nearby restaurants and local establishments. the staff was very friendly and accomodating with directions and information on the area. the weather in dc was warm in december and they have a great outdoor patio in the front off the lounge area. perfect for people watching and having a drink...which we did.',happy
id43131,' my partner and i spent - wonderful nights at the us grant hotel last week. from the moment we arrived magdalena and the rest of the staff went out of their way to treat us like vip guests. our grand deluxe king room was spacious elegant and quiet. we looked forward to breakfast each morning in the grant grill where alberto made us feel like family. i should also mention one of our favorite waiters ike and the restaurant is excellent sommelier jeff who recommended a wonderful baileyana pinot noir for an in-room get together with friends. although we werent familiar with san diego the hotel seemed to be centrally located just a short cab ride from sights in either direction. we also discovered a terrific french restaurant just a few blocks from the hotel cafe chloe ... highly recommended. in summary we couldnt have been happier with our accommodations; in fact as we checked out i told my partner id consider returning to san diego just so we could stay at the us grant hotel again!',happy
id43132,' the ritz carlton is located above a shopping mall so you have to take an elevator to the twelfth floor to get to the reception desk. but once you make it up there it is a million miles away from the hassle and bustle of the street below. there is a relaxed lounge bar under a conservatory roof to grab a drink whilst planning the day ahead. the reception staff where efficient and gave us a mini tour of the facilities available - the bar restaurant and fitness centre-swimming pool. we got a room upgrade and ended up with a splendid mini-suite consisting of a bedroom and separate lounge. the bed was luxuriously comfortable and the bathroom very spacious. the turndown service was effectively a second daily cleaning of the room with fresh towels and bottles of water provided. all in all a great hotel for any trip to chiacgo.',happy
id43133,' one of the better manhattan hotels we stayed in not cheap but not too businesslike either. we got a room for - nights on the --th floor with - queen beds it was comfortable and a good size for manhattan the pillow menu is a fun addition. the bathroom was a bit on the small side. the staff was very friendly and efficient when our electricity failed the electrician fixed it within -- minutes of our call. even though the ny rangers were playing in the garden it never got too noisy. tip the hoel is in a wonderful location: walk the high line to the meat packing district and the west village it is a great walk to a wonderful part of manhattan. an applogy from the hotel after a -.-- am false fire alarm would have been welcome. p.s. there was no sign of bed bugs.',happy
id43134,' there wasnt anything absolutely terrible about out stay but nothing fabulous either. the front desk area is large and contains the breakfast area and seating area. there are missing and broken tiles and overall ragged appearance. the room though the fixtures and furniture were tired and dated was clean. there was an area with the fridge-microwave a seating area table and chairs and beds. the bed area felt crowded with one bed almost against the wall. there was one tv that you couldnt see very well while seated on the sofa. the ac worked initially but at some point in the night it stopped cycling and smelled like something was burning. they automatically add the safe fee to your bill. didnt think that was appropriate--you might try asking them upfront to leave that off. the location is across the street from the state fair grounds. overall the neighborhood feels a little unsafe. the breakfast was better than average. there was plenty of food it was fresh and hot. the pool was small and looked a little cloudy. if we needed to i would stay here again but it definitely isnt on my list of favorites.',not_happy
id43135,' the best thing about the place is that the rooms really are suites which to me means that there is a bedroom where you can close the door and a separate living room area. that these rooms also have a kitchen is icing on the cake. fresh bright furniture. our room didnt have a water view (probably because we booked through priceline). at the end of one day i really enjoyed returning to the room putting on my jammies popping some popcorn grabbing a beer from the frig and watching a movie. wonderful selection at breakfast and plenty of tables to sit at and eat in the lovely atrium. across the street are several restaurants to choose from - a couple of more expensive places like joey is and daniels broiler but also a hooter is and a little further down the street an outback. one day i walked to the pike place public market. it is about -.- miles away and there wasnt much to look at or enjoy along the way. parking is $-- plus tax and you dont have to deal with a valet. housekeepers were particularly nice. their names were hang and belma and they were always smiling saying hello and made our room spotless every day. one even wrote a thank you note for the daily tip we left. there is an area in the lobby where you can buy soup frozen entrees cereal beverages etc. or theyll do the grocery shopping for you if you give them a list(for a fee im sure). the only thing missing was the fireplace that weve enjoyed at many of the other residence inns but id rather have the separate bedroom any day! really glad we found a good place to land on our frequent trips to seattle.',happy
id43136,' a friend suggested the lucerne and we are so glad we decided to stay there especially since it was our very first time to ny. the location and the neighborhood was perfect but the staff at the lucerne went above and beyond with great service!! they found out that it was my --th and surprised me with a bottle of champagne. my husband and i couldnt have asked for anything more. we had reservations all over the city at big hotels but this was so perfect in everyway! we will stay there again!!',happy
id43137,' well i wrote an email to holiday inn once with no response so ill try this site! after calling last week and talking to a clerk about our issue no help!! as an employee my husband and i stayed at your hotel - nights the weekend of may --th - --th. we were only reserved for - nights and asked to be extended - night. we received our bill under our door monday morning with the amount of $--.-- i signed it and we were on our way. after a couple of days i check our credit card online and there is another charge for $--- + . when i called to talk to someone they said i didnt have - nights reserved so i had to pay full charge!!! really never heard of this!! i really would appreciate some compensation !!-',happy
id43138,' we stayed at this resort over father is day weekend using the $--- locals rate special. the pools were super-crowded with not an empty lounge chair to be found but we attributed that to the holiday weekend. our room was upgraded to a lake view room thanks to my husband is gold status and we appreciated the view as well as the cleanliness of the room. we ate breakfast at the blue sage on sunday morning taking advantage of the free $-- resort credit as well as the kids eat free part of the deal. the food was excellent as was the service. our little girls had a great time there especially. however after we checked out and returned home we realized our daughter is dreamcatcher was still hanging on the reading lamp on the bed. she was very upset understandably so we immediately called the resort is lost and found service and was told someone would look for it as soon as housekeeping was able to enter the room and would call us back. -- hours later no return call so we followed up and was told the same thing. again no return call and now - full days later no one is able to tell us if the room was checked and no return call has been received. we have already replaced our daughter is item but would still like confirmation that the room was checked per our request. we are frequent travelers with this chain and another well-known chain and this literally has been the worst customer service weve experienced.',not_happy
id43139,' just returned from the intercontinental-chicago and must say was very pleased with the overall service and ammenities the hotel provides. definately plan on going back soon and staying at the intercontinental. stayed at many on the magnificent mile and thus far none compares to our stay at this hotel. mario d.',happy
id43140,' spent - nights at the -s seattle and was beyond satisfied. the location is wonderful-- both in terms of views (harbor and city)and being close to everything. the room was well-designed very natural looking and created a really fresh and balanced ambiance. service was a+. it is everything you would expect from a -s.',happy
id43141,' a very pleasant if a little expensive hotel. had a huge suite on --th floor with lounge and dressing room. walk in very powerful shower and separate bath. extremely clean and i was well looked after when asking for help. bar and food is good but pricey. i personally gave breakfast a miss after seeing a great diner around the corner to get the real new york experience.',happy
id43142,' i had no idea that construction next door (i.e. right outside the window of my room) would go on through the night and into the morning. the hotel offered to bring ear plugs.....i wish they would have disclosed this information when i booked the room. this has been a really bad experience.',not_happy
id43143,' had looked at a number of other hotels and got a great deal for the shoreham through travelzoo. it was our first time to new york and the hotel is ideally located just off fifth avenue. rooms are very modern with flat screen tvs. the continental breakfast was great and so were the staff. very friendly check in\out! will return again!!!!!!',happy
id43144,' stayed in room --- a suite which was great. had a decent view over the city rooftops. the room itself was huge with a nice sitting area and a very comfy bed. there was a very large closet in a separate dressing area and a nice large bathroom. i was solo but if one was with family this room would have been more than big enough for - if not - pull out beds. room service breakfast was great service at the hotel overall was prompt and on top of things. hard to beat the location as well and the bar downstairs is very cool and has a nice scene going on most nights.',happy
id43145,' i stayed at the palomar for one night on a business trip. i absolutely loved the huge room i was given but i suppose i was simply lucky to get an upgrade. my colleague is room was tiny - for the same price. other than that the hotel is refreshingly stylish and much less anonymous than other chain hotels. features like free iced tea in the lobby make you feel welcome and staff was friendly and attententive without the more robotic attitude you often get at these kind of hotels. location is great for those doing business with the government. not cheap but that is d.c..ill probably come back to this hotel even though the standard rooms are much less impressive than the superior i stayed in.',happy
id43146,' pod-- is an excellent choice for an reasonably priced accomdation in manhattan with an exceptional location in manhattan on the e --st street --min walk from lexington ave. i had the occasion to stay both in the double room with a queen-sized bed and in the single room and both were with bathroom. the rooms are surely small but have all comforts including fast wi-fi internet hairdrier multichannel television bed lamp linens sheets blankets money security suitcase sustainer wardrobe. a single-double without bathroom costs about $------- + taxes. add other $-- approximately for a room with bathroom (which i personally prefer). bathroom is well equipped with soaps and towels and cleaning is done on daily basis. rooms have generally one to two windows with shade to keep privacy. customizable a-c or heater in the room. windows are double to ensure quiet. extra silence may be achieved asking in advance for a room on the top floors (the hotel has -- floors) lobby service may occasionally be a bit rough but nevertheless very professional and helpful. the consierge was also very helpful. moreover there are ipad available in the lobby and free pc for customers to google whatever. the neighborhood is extremely safe. moreover the segment of e --st street where the hotel is located and -nd ave nearby are full of very good restaurants. everything is conveniently located: also a laundry service with drop-by the hotel is --- min walking distance from the hotel at the corner or e --th st. and -nd ave. metro stations are also conveniently located at walking distance. take a look at the breath-taking rooftop view. not a luxurious hotel but certainly an excellent choice in the expensive nyc. surely functional and an excellent both for turism in nyc and to safely and quietly crash on a comfortable bed after an intense business day. to book a room use their site: http:--www.thepodhotel.com- note that sometimes however rooms that are shown as unavailable online may still be available by directly contacting their reservation office by phone. i will surely go back if i will have the occasion.',happy
id43147,' we stayed here during our - day trip to new york city. was a little worried after reading some of the reviews but we were not disappointed. the room are old but clean. the bathroom was spotless. our air conditioner worked fine. the mattresses are hard but you get used to them. the front desk staff are friendly especially joey!!! a couple girls that work the concierge desk were unfriendly though. all in all not a bad place to stay if you are loking for a cheap place to sleep. cranberry deli is next door..great breakfast. juniors restaurant (great cheesecake) is on the same street between broadway and -th. times square is literally right around the corner!',not_happy
id43148,' we checked in early and was told our two bedroom unit would be ready in a couple of hours. we went sight seeing and came back late in the evening and reception had problems finding a suitable room for us and then told us our one bedroom was ready. when i asked about the two bedroom we booked and were told we were getting we were told the one bedroom really is a two bedroom because it has a sofa sleeper. the room is out dated and dirty. there were two window air condition that were blowing cold air into the rooms ( it is -- degrees f outside) and little is being done maybe cover the opening with paper. i would strongly suggest staying away from this hotel.',not_happy
id43149,' this hotel is not near times square it is times square. if you enjoy being right in the thick of things this hotel is perfect. however the lobby is up an elevator and once in the lobby you would never know there were thousands of people outside. the lobby was a little dark. doubletree cookies were great. check in staff and security staff were outstanding. having security check for room keys before entering the elevator to go to the lobby was a bonus and much appreciated. stayed there twice within a week. first visit our family of four (two teenagers) accepted the advice of the check-in staff and had a suite off of times square (even though we booked a times square view suite). the suite was very spacious with plenty of space. bathroom was huge. two separate doors to the bathroom was a bonus. on our second visit we had a times square view suite. just as explained by the check in staff this suite was quite a bit smaller. however the view of times square was amazing. with four people this smaller room was okay for one night. as for the location we walked everywhere. there is subway station below. two starbucks within - --- blocks. highly recommended for first time visitor to new york. walk to -th ave un rockefeller center garment district empire state buidling central park.',happy
id43150,' spent one night while traveling for business. room was clean and in good condition except for a somewhat musty odor. bed was reasonably comfortable. pool was closed and it appeared to have been closed for some time based on deep green color of water. actually had good wi-fi connection in my room (which was close to lobby). i had been traveling for a number of days so i used the guest laundry facilities which were in good working order. breakfast was pretty standard but the muffins bagels breads were individually wrapped otis spunkmeyer brand and fresh. also had selection of whole apples and bananas. didnt appear to be in a great part of town so definitely not a destination location but seemed fine for an quick stay.',not_happy
id43151,' i will never stay here again for the following reasons: -) reserved a non-smoking room and was given a smoking room. after complaining (nicely) for a long time a non-smoking room was found for me. when i reached the room a bell-man was removing someone else is bags! i hope the guy that got kicked out was okay. -) internet was broken during my stay -) sink flooded all over the bathroom floor -) no iron in the room - the first iron that was brought up for me was broken. a replacement iron was brought up -- minutes later where i was asked if i new how an iron worked... -) room service food (a salad) was delivered without fork-spoon-knife. another -- minutes went by and then i got my flatware. food was cold by that point. -) located next to farragut west stop but that entrance isnt open all day so it is actually deceiving. most of the dining options nearby close around -pm so the location isnt as great as advertised. this time of year there are plenty other places for similar prices that have been better.',not_happy
id43152,' ive never had a problem with westin hotels and this one was no different. got a great deal for $--. i like the round towers which gives the room a cool layout. there was a great view of the city. room service was expensive but good. westin beds are always the best. i felt very comfortable in this hotel. the bellman was very helpful and told me about the airporter bus which saved me a lot instead of taking a cab to the airport.',happy
id43153,' at check-in we were assigned a room with a queen-size bed and the clerk told me they couldnt change it to a room with - doubles because id booked with a -rd party (i used priceline). seriously? they only make changes for people who book directly with them and dont use a travel agent or a travel website? i wasnt even asking for a more expensive room or a free breakfast -- just a room with - beds so we could sleep more comfortably with our - small children. i suppose this is a warning to me not to use priceline if youre traveling with kids but also i would have thought better of a --star hotel.',not_happy
id43154,' we stayed here overnight so we could go to the -th of july fireworks. we stayed here for several reasons. first we could bring our - small dogs at an additional charge of $-- per dog. this was wonderful for us! secondly we got free parking and free continental breakfast. add all these things toegther and for the aaa discounted price we got it was a deal! yes it is true that we were in the south end and the neighborhood isnt the absolute best. but at no time did i ever feel unsafe. i have lived in bsoton before and done my internships in the south end so i knew how the area was before. yes there are lots of non-white people but dont be scared by that. it is just a different neighborhood so dont let your pre-conceived notions determine where you should stay. the hotel was clean and the suite was adorable! spacious and cute! staff was okay. neither friendly nor rude. they serve their purpose. it is not the - seasons mind you and i could personally care less. i loved the on-demand shuttle that picked us up and dropped us off all day as needed. some short amount of waiting but no biggie. the shuttle driver carlos was a bit crazy with his driving with our small toddler in the van but he never hit anyone...so yayy! hahaha! typical boston for you!',happy
id43155,' perfect location staff are attentive good breakfast.',happy
id43156,' oh my where can i start? with the good about it i guess which was just blocks from times square close to a subway basically location.. location..location!! it was very convenient close to everything. the staff was nice and they would come every day to clean and do their duties. now upon walking into the hotel the lobby is nice however don’t let this fool ya. as soon as you take the elevator and arrive to your floor you notice the incredible difference. old definitely needs upgrading new carpets paint jobs bed everything. the shower head had a leak which was annoying so we would keep the door closed. the beds are not comfortable at all! the room smelled like ciggarrets. the thing that bugged me the most was the fact that when we arrived on friday it had been raining all day so it was hot & humid outside. the room was hot we turned on the a-c (so we thought) when we dropped our stuff out before heading out. when we came back to the room hours later it was still hot. we called the front desk and advised them that the a-c was not working so if we could switch rooms. he said “ny state law says once we hit -- degrees for the -st time a-c is not used at all for the entire building”. i was like wtf!!! it was -- something degrees outside… can someone confirm if this is really true? we left again and we came back late night there was a cool breeze outside so we were able to open the window thank god! so we were not hot. the other days we stayed there were much cooler so there was no need for a-c but still. i mean you should have the option of having a-c or not it’s just crazy. my advice to you is go elsewhere anywhere else but this!! do not waste your money. obviously we do not spend much time in the room but to sleep & shower . but when you are on vacation you should be able to go to a comfortable place back to sleep to and this was not the case but we made the best out of it.',not_happy
id43157,' eight people - adults - small children good place with free features: breakfast afternoon popcorn and sodas and evening snacks were enjoyed by all. we stayed in two rooms (in the tower): one with a king bed and sofa sleeper one with a seperate king bed and living area with sofa sleeper. rooms were big comfortable for our family size and had nice riverwalk views. would suggest putting blinds on the bedroom window since you can see into the living room area (especially at night when lights are on)--privacy is an issue if you have guests using both areas. while the rooms appear to be clean there are signs the rooms had not been deep cleaned in quite some time. carpets need a deep clean since they left our socks black bottom door frames by the bathrooms had collected fair amounts of hair and dirt and fingerprints from previous guests were on the windows and t.v. is. (maybe management should provide housekeeping a little more time to deep clean in addition to surface clean) housekeeping supplied us with extra blankets towels and even folded our children is blankets (brought from home). $--.-- valet parking and the additional --% tax add up quickly. hotel had good access to the riverwalk. hotel had a nice indoor pool but we enjoyed the small but beautiful view rooftop pool and hot tub more. would stay again with the hopes the rooms would get a little more cleaning attention. found miss katrina (breakfast) to be one of the most helpful and delightful employees. staff in the eating areas were very friendly and accommodating. good family hotel. **tip: cvs store on riverwalk (- min. walk) was a great place to buy personal items and even fix a late night ice-cream craving.',happy
id43158,' i would recommend this hotel. very well located and excellent services on site. a bit pricy for the parking of the car but apparently it is the norm in that area of town.',happy
id43159,' i picked the donatello based on the great reviews this website as well as the great rate i got. i think the reviews are a tad generous i had higher expectations. it is in a decent location and the staff were extremely friendly and very helpful. the room was spacious but the bathroom and decor were a bit worn-old but clean. the bed was comfortable. the microwave and mini fridge were a nice bonus in addition to the coffee maker. i didnt check out the fitness area or any other part of the hotel so i am not sure what that was like. i just needed a place conveniently located and relatively safe area but reasonably priced since i only stayed - night. i was on the -th floor and i could hear traffic and the cable cars (powell is a block away) at night. but the location is very close to union square so it is a trade off. if you are light sleeper bring earplugs or get a higher floor. there is a computer you can use in the lobby but there is only -. so i had to wait to use it but i think there is free wi fi if you have brought own laptop.',happy
id43160,' we used this hotel before we flew out and it is location is great for the airport. although the hotel appears dated the rooms are clean and tidy and the staff were friendly enough. the pool was great for our family to relax in before our flight out and there was a denny is right next door which was nice enough for a quick meal. breakfast was ok as well. car hire drop off places were only - km up the road and the hotel was happy enough to pick me up but as it was close enough i just walked back to the hotel. although the hotel is located close to the airport the noise wasnt too bad at night.',not_happy
id43161,' small but fairly luxurious room with the heavy old-fashioned furniture so beloved by american hoteliers. a poor shower by usa standards - smelled a bit sour and mildewy with little water pressure. housekeeping was otherwise excellent with high quality linens towels and toiletries (kiehls). there was no view to speak of. effective blackout curtains and a quiet room so we slept well aside from incredibly noisy a-c. the complimentary refrigerated bottled water was welcome in a boston summer. the public spaces in the hotel are stunning and the staff and welcome were great apart from a bad-tempered barista. there’s complimentary internet access from two hotel pcs but only free for -- minutes. it’s an easy location for sightseeing – everything walkable. however you have to go quite a long way to find a choice of restaurants and there is nowhere convenient nearby to pick up water snacks etc. i liked it well enough but £--- a night was a bit too steep.',happy
id43162,' we booked hyatt through priceline name your price deal. it is a - star hotel and we expected a little upscale experience. but sadly it was anything but an upscale experience. wed to pay for parking (got to know through their website before we went there) which is very unfair given that it is not even in downtown area where parking is very limited.ac was so ineffective even at -- it felt like --+ inside the room there were no shower caps (least i expect in a - star hotel) coffee machine was tucked away somewhere inside that we didnt even know it was there till we checked out! and the priceline deal which we got wasnt some deal at all. it was little more than the price mentioned in hyatt website actually.',not_happy
id43163,' the walkway from the parking garage to the hotel is long and you have to watch the signs or you will miss the turn to go to the hyatt. i wonder about security with the walkway going through the marriott and it also connects with nationwide headquarters. the fact that the convention center is directly connected and people can flow from there to the hyatt also made me wonder about security since anyone can use the elevators no key card required. we experenced maintence on escalators and the main bathroom closed on the main floor our meetings were held (had to use the elevator and go to the first level of the hotel to find a restroom that is after i asked where i could find one). the elevators were slow and overwhelmed by the number of people checking in at one time. the rooms had been remodeled but i found a cap from a water bottle on the floor and it did not seem they had sweep the room since there was white lint on the floor. we had an issue with someone hitting an extra zero when charging incidentals and charged my friend $--- hold on his credit card rather than $--. the service details need to be addressed or the new looking hotel wont matter.',not_happy
id43164,' we came to nyc without a clue about anything in the city... we arrived earlier than expected so they held our bags for free they let us check in at --am instead of -pm they bumped our room up to the --th floor with an awesome city view (empire state building & msg) when our reservation capped us off on the --th floor. the staff was awesome. the room was great...clean and modern. bathroom was awesome! we traveled by subway the entire trip which worked out because the hotel is easy to make it back to if lost. within walking distance to alot of cool tourist things to do. the place was awesome!',happy
id43165,' i wanted an expensive place to stay for a one night stop half way to our destination. the motel is right beside a busy street so you could hardly hear yourself once you got out of the car. check in went smoothly but our room was not the best. i don’t really care that the room has not been recently renovated i just want a clean room. the blankets on the bed had cigarette burns on them i had to wipe down the bathroom…the room just felt dirty. luckily we were only here for one night and our son decided to wake up at -am so we packed up then grabbed breakfast and drove to our next destination. i have to say the breakfast was the probably the best thing about the stay. they had yogurt bagel danish banana juice and coffee.',not_happy
id43166,' i stayed at the palomar during a business trip for a couple of days. the location is very nice. the staff is friendly and helpful. the room was quite good and clean as was the bathroom. loved the fact that there is a box with - regular (us) sockets and - usb ports to charge your phone-tablet. every hotel should have this. very handy indeed. as someone that depends heavily on being connected - and since i am from outside the us - im always pleased to find out when hotels provide you with free internet connection which the palomar does. all you need to do is to subscribe to their fidelity plan. i would definitely return there if given the choice.',happy
id43167,' the hotel is amazing....we stayed there twice in the last two weeks...for my birthday and my girlfriends birthday..{charlie stokes...and joann hardin}....and we made reservations for memorial day too! we love this wonderful high scale hotel with an amazing staff...like spencer lane...the resturant-bar manager that made us feal really special. and the spa staff of julie and lisa made us feel like a king and queen wih our couples massages both times we were there. and we cant wait to go there memorial day...the best hotel in houston texas!!!!!!!',happy
id43168,' this hotel could be your gem. this small hotel (-- rooms) is a skip from the javits center. this summer room rates in nyc are through the roof. the gem provided a reasonably priced alternative to the larger westside hotels. rooms are small ... but honestly no smaller than many other hipster hotels. the design is clean contemporary and attractive. coffee maker in the room. no restaurant in this hotel. all in one shampoo-conditioner and body wash are dispensed from canisters inside the shower. other toiletries are fine - not too smelly :) robes in closet if you choose to use them. hairdryer and iron also in room. hotel staff very nice & helpful.',happy
id43169,' my wife and i just returned from another glorious stay at the taj boston. you cannot beat this hotel for elegance central location graciousness great views of the park accommodating staff and an all-round fantastic stay. your experience starts with the doormen who smile and greet you politely and warmly. everytime we stay here and it has been often in the past - years we feel like we are coming home. the front desk is another friendly helpful and welcoming experience. breakfast in the cafe is not to be missed either. if you happen to secure a room on an upper floor overlooking the park you have hit gold!! we will continue to stay at the taj whenever we are in boston.',happy
id43170,' we are a family of - my wife three teens - boys a girl and one girl dog. very clean very friendly staff breakfast is basic but it is not continental it is hot and it is neat the staff is always pending you do not lack of something even if it is not part of the menu. they will bring over what ever is in their hands to make you . price is very good for the place for the location and for the service. the dinning and social area are very nice and comfortable. i truly believe it is the best hotel in the area compared to venues alike. suites are basic they do not come with kitchen but they have refrigerator microwave oven etc.',happy
id43171,' i stayed at this property ---- october while visiting san diego on business. this is an average property--the staff performed their roles satisfactorily and i had an ok stay. pro: the room was clean the bed was comfortable and the breakfast was good. con: the soundproofing is poor the attention to detail is lacking (i had to complain about my desk chair being broken and that the locked entry door was broken) and the cost-to-value ratio is poor (paid $---day for parking in hotel circle rack rates near $---). i was traveling on business so the value thing didnt bother me but i would not have been thrilled if the $$$ were coming out of my wallet.',not_happy
id43172,' we found this hotel on one of the discount websites. we paid roughly $--- per night. the hotel was very centrally located to the downtown area. the actual entrance to the hotel was a little tight as it shared a drive with the house of blues nightclub as well as a parking deck - not much of view from our room due this. overall the hotel was a little dim in the lobby and hallways - not dangerously so but still. the room itself was nicely appointed and arranged logically. i really liked that the alarm clock was an ipod docking station - however my dh is new i- was not compatible. they had a well stocked honor bar - which we did not use there was an in-wall safe in the closet as well as a full size ironing board iron hair dryer and two fluffy white robes - which i did use. the most wonderful thing was the how comfortable the bed was. most hotels you are to leave because the beds are uncomfortable - not here - i woke each of our three mornings feeling refreshed and not at all sore or stiff. the housekeeping staff did a nice job with maintaining our room - however the last day they left us one towel short but i didnt notice til i was getting out of the shower. overall i would happily stay there again and would recommend it to someone traveling there.',happy
id43173,' we just returned from a mother-- daughter getaway to chicago. we stayed at the ohio house motel right downtown on the recommendation of some friends. it is so easy to drive to i was amazed. at first glance the hotel isnt upscale by any means. the first two nights were in an average room and the last night we moved to a room that had been renovated and was really nice. we did have trouble regulating the heater--we pretty much froze one night because we couldnt get the air conditioner to shut off. but....the people were friendly and the location is absolutely fantastic. we left our car parked the entire time and mostly walked everywhere. there is a bus and trolley stop a block away. there are restaurants all over the neighborhood and its easy walking anywhere. i would definitely stay here again and recommend it. they have a little breakfast diner attached and we tried it one morning-rather nostalgic but dont think id eat there again. also compared to the other downtown hotels the rates were much cheaper and the parking is free..its also in a very safe area of downtown.',happy
id43174,' everything was excellent! all the staff was incredibly sweet helpful and out going.',happy
id43175,' i stayed at the st giles hotel-the court with a friend last weekend. this was my first trip to new york and this hotel surpassed my expectations. it has an excellent location only a few blocks from grand central station. you can also walk all around manhattan and take in the new york public library rock center broadway times square etc. the room itself was quite spacious. the rooms are modern and clean and the bed was very comfortable. i was also surprised at how quiet it was. we didnt have a special view from our room but for the price that didnt matter. it was a great launching pad for exploring manhattan. service at check in and check out was very friendly. they were also to hold our bags for us when we arrived in the city early. the concierge was a bit brusque but she directed us to a wonderful restuarant in the west village (phillip marie). overall i would definitely recommend tihs hotel if you get a good rate. i felt it was an excellent value at a couple hundred dollars per night.',happy
id43176,' wonderful stay! i have yet to complain about a marriott stay. i love marriott! the hotel is updated very nicely. it is clean and comfortable. the room we stayed in had a good layout. there was a great variety of breakfast food to choose. the staff is to serve and actually smile.',happy
id43177,' the hotels surrounding philadelphia international airport are on average bad (just read the reviews). the sheraton is tired the embassy suites is uneven and the renaissance is getting old and is difficult to access. the marriott is the newest of the lot and the most convenient (actually attached to the airport). still the rooms are small and already getting that high traffic look; the staff is average at best; the place is overrun with stranded passengers. beds are its best feature along with location. this is a below-average marriott but given the choices at phl airport it is still your best bet by far. check online rates - - they usually drop once you enter the --day range before your stay. $--- is about the best you can ever do.',not_happy
id43178,' good - star hotel in nyc. walking distance to most sights. breakfast adequate and great that it is included to make an easy start to the day. gets a bit crazy at certain hours though when queuing is required so best to try and follow their advice of when to come for a quieter breakfast. had a few issues with the room - the bath got blocked and then the toilet got blocked - there was a rapid response to our report of the problems though. noisy room - i guess most hotel rooms in new york are noisy with the city that never sleeps - a lot of sirens going off all hours of the day and night. we had a family group staying in rooms all sides of us and in the evening they were always chatting in the corridor and constantly knocking on each other is doors and shouting which didnt make for a very restful night especially when we had a baby to try and get to sleep. when we arrived the manager at the front was very welcoming and friendly but the other front desk staff we dealt with later in the week were very rude in their manner of speaking to you. there were some lovely breakfast staff though that were handing out christmas cookies. despite all these comments it was an adequate - star hotel in a great location in new york. just around the corner from the jersey boys - got a ticket from tkts one night. can recommend uncle nick is greek taverna around the corner on -th ave for dinner.',not_happy
id43179,' love this hotel! great location! very comfortable beds and large room size. friendly staff! bart and bus lines just out the front door. great price!',happy
id43180,' this is our second time staying at the fenway howard johnsons. we found the checkin staff extremely friendly and helpful. the rooms were clean and roomy. you cant beat the location. the restaurant is yummy the entertainment in the tiki lounge was great. we were there when dirty vibrato was playing. we will definitely return again!',happy
id43181,' this hotel is ideal base to explore ny if you are visiting for the first time. friendly reception staff but in no mood to look for alternative rooms (higher floors). our travel agent had specifically requested rooms on higher floors but this was not taken into account. we stayed on the --th floor unfortunately no great views. at least the floor where we stayed had not been renovated yet. the bathroom shower-bath and taps needs replacement asap perhaps the upper floors have already been re-done. it is a very busy hotel more like a central station but apart from sleeping we did not use any of their facilities. wi-fi is is not included you can get a - day wi-fi access for usd -- reasonable.',happy
id43182,' we stayed at the roosevelt for - nights. this was my first trip to new york and found it difficult to choose a hotel as there are so many! however i was not disappointed with my choice. the location of the hotel is perfect for all the main mid-town attractions and right next to grand central if you want to hop on the underground to go further down or up town. the lobby and bar area are beautiful and comfortable with a nice lively buzz about them. i found the staff to be polite and helpful at all times. we booked a superior room - it was pretty basic and quite small but very clean and the bed was really comfortable. the only problem we had was that our room was inter-connecting and our neighbours were really early risers and really loud! so not much privacy if on a romantic getaway! however i would happily stay there again and recommend the hotel to others.',happy
id43183,' i stayed here while attending a conference. it has a restaurant although i didnt eat there. the rooms were an ok size for two people. we had a room with - sinks which was nice. beds are very comfortable. close to restaurants. have a nice sized fitness center with good equipment. only complaint was that we asked for a refrigerator and were told all of the rooms have them which was not the case. they did bring up a refrigerator but it looked old and they just put it on the floor.',happy
id43184,' stayed - nights. party of -. on -th floor and first night no elevator. shared bathroom had no warm water for showers. toilet across from my room was nicknamed screaming toilet was fixed after the -th night. no maid service at all. i had sign for none - days but needed towels and garbage emptied after that and nobody came. two towels were supplied even though i paid for - people. getting assistance difficult. one elevator that holds - people. long waits.',not_happy
id43185,' during my short trip to philly i book a single room at club quaters. the price was ---something dollars plus taxes and fees which ended up $---. which was the best rate i could find for a hotel of this rank on friday night. it was quite difficult to find a hotel when i arrived there but that is what youre getting for a hotel in the middle of the city. the front desk clercs were super sweet and helpful. the room was very nice and high ceilings are to die for. very good job on decorating the hotel in the lobby. didnt get a chance to try the restaurant but im sure it should be a good experience as well. i left the hotel very satisfied and i will surely stay there again next time ill be in philly.',happy
id43186,' our service was very good the man at the front desk was very nice and friendly . the room was very nice and clean we really liked the fact that it has a microwave refrigerator and other amenities that are very useful. also loved that it has alot of places to go eat nearby. the best thing is that it has good rates the only bad thing was that there wasnt enough hot water and our view was the wall but other than that everything else was good and we would stay there again.',happy
id43187,' the location (for the price) cant be beat. the staff was super nice and helpful putting my husband and i on the top floor so we could be away from the street during the busy weekend. yes the rooms are small. however it is been emphasized quite a bit here that this is more of a boutique hotel. my husband and i used the hotel as a crashing place we were in the city to visit and see the sites - not hang out in the room. the bathrooms again are small but very very clean. we had a wall a-c unit which was fine for our room but the temps in philly were pretty cool for june (around ----- all week). breakfast was fine for me (pastries toast-bagels hard boiled eggs bananas etc) but my husband always had to stop somewhere to as he needed something more substantial . overall my husband and i had an excellent time and i would recommend this property to those looking for a good place in a great location for a very reasonable price.',happy
id43188,' i enjoyed my stay here i was with everything. just make sure you head to powell st and union square when you leave the building not the tenderloin area.',happy
id43189,' we spent three nights here after completing a cruise to canada. i actually work in mid-town manhattan and reside in nj but we decided to spend a few days in nyc with our kids who wanted to sightsee and hang out there for a few days. we arrived at the hotel at -:-- a.m. with the intention of dropping off our bags and then going out since we knew our room would not be ready that early. i spoke with a friendly gentleman at the front desk who said that we could have our room at --:--. with this in mind we went out for a little bit of shopping. i left our bags with the porter. we returned at noon. this time around we were greeted by a woman who gave me a strange look when i mentioned that we were there to check in. after telling her what i was told earlier she rudely advised that whoever told us that did not know what they were talking about. she then said that our room wouldn’t be ready until at least -:--. we went back out. we returned at -:-- and the room was still not ready. we waited in the lobby and at -:-- we were finally check-in. i went to get our bags only to be told by the porter that he would bring the bags up. this he did and they arrived a few minutes later. we got to the room and everything seemed fine. we had a two room suite which was of decent size. we were all a bit tired and we got settled in. after a bit of a rest we got ready to leave the room and head out for dinner and a broadway show. it was then that the issues with our room became clear. the bathroom was filthy and disgusting. there was mold on the ceiling and in particular in the shower area. the tile and area behind the bathroom door was disgusting. it had not been cleaned in ages. the outside of the shower tub had dirt literally caked on to it and the top of the bathroom door was full of dust. this was just plain laziness on the part of the housekeeping staff. after all if it’s staring at you and you don’t clean it than you are not doing your job. we arrived one afternoon at the hotel to find that no toilet paper was left in our room. since the housekeeping staff left their carts by the elevators we simply helped ourselves to a few rolls. it was clear when we returned to our room for the third and final night that our rugs had not been vacuumed once during our entire stay. clearly she only made the beds and replaced the towels. a nyc health inspector or a best western hotel inspector would have had a field day in our room. the room had numerous marks and dents on the walls. the air-heating units worked well to keep the room cool but were also a bit noisy. the furniture was full of nicks and scratches as well. best western’s website states that the hotel had undergone a $-- million renovation. when exactly was this? either this was a long time ago or the hotel owners got ripped off! the shower and sink areas needed work and the grout inside the shower was clearly falling off. but wait it gets worse! we were leaving our room for the first time and discovered that the door did not close properly. it was bent at the top and at the bottom and was not flush with the frame. if you pushed on the door you could even see a little bit into the room from the top of the door. fed up at this point with the door and the dirty room i went downstairs and to ask for a new room but was told that the hotel was full and that there were no more rooms available. they noted the dirty bathroom and said that they would speak with housekeeping (the issues were never taken care of). they also sent up the engineer on duty who said that he could not fix the door but would make a note of our complaint. i am not sure what good that would do! my concern was that if someone gave the center of the door a good hard kick it would open. the engineer assured us it would not. i tended to agree after pushing on it as hard as i could. when we got back that night i noted no security at all in the lobby and anyone could have walked in off the street and into the elevators. considering the door issue we were a bit concerned about this. as a precaution we put anything of value into the safe. we also left the television on in the front room and left the light on when we went out at night to give the impression that someone was in the room. thankfully we had no issues with the room while we were out. there was very little storage space. although we had a suite there was only a small three-drawer dresser and a small closet. we ended up putting our bags on one side of the main bedroom. luckily they were out of the way so that worked out well. despite the bad there were some good things. the location is a short walk to times square and far enough away that you won’t hear the typical noise from there at night. there are plenty of places to eat near the hotel. the subway is two blocks away. the beds were comfortable and the room was decent despite the dirty bathroom and general condition of the room. the two flat screen televisions in the rooms were fine and a nice feature. a nice touch was the ipod docking station-alarm clock. the mini fridge came in handy and the coffee maker was of decent size and larger than most hotels give out. staff friendliness and helpfulness varied by employee. most were nice but a few as mentioned were not. the porters seemed a bit grumpy and were far more interested in their tips. unlike most best western hotel’s there is no free breakfast here. however you can enjoy a breakfast in the lobby for the low low price of $--.--. welcome to new york… despite the issues with our room we enjoyed our visit to nyc and did not let it ruin our good time. as a gold elite member of the best western’s reward program i was disappointed with this hotel especially since we encountered some serious issues with our room. despite reports there was no response at all from management to them. location is what this place has going for it. i am not sure what the condition of the other rooms are but suspect that they are close to what we encountered. if so you can do better for the same money at another hotel in the area.',not_happy
id43190,' -- steps to the room is quite a bit also make sure to hold onto your key. certain times make it hard to get a replacement. but the room and even sharing a bathroom arent that bad. the music is noticeable but not terrible. overall if you need a cheap pl',not_happy
id43191,' because i am lazy i am just going to paste here my complaint letter to the columbus (which more than two weeks after sending it has not been answered at all). i will also add that my best friend who booked a block of rooms for her wedding guests was promised a special rate for her friends and family which ended up being $-- more than the rate anybody could get. this was sneaky and underhanded though the hotel eventually capitulated and let all guests who had booked the special rate have the unspecial-but-cheaper rate. the columbus bills itself as a contemporary elegant hotel - and that it certainly is - with the room tariffs to match. (especially for ohio’s capital which has very little going on and where many restaurants and other businesses shut down for the weekend it’s a pricey place.) we stayed there - along with the bride groom and many other guests - for my friend’s wedding. we were extremely disappointed in the level and quality of service we received at the columbus. we are frequent travellers who often stay in four-star and five-star hotels around the world and were at first impressed with the look and ambiance of the columbus. but the service we received throughout our stay proved to us that the columbus is not the elite or high quality hotel that one would expect for the room tariffs charged. while many staff members wore smiles and were friendly most executed their duties in what could charitably be described as a wholly inadequate manner. for example: -) upon check-in we were given the key to a room that was already occupied. the woman at the front desk who corrected this mistake was apologetic and friendly. -) when we asked for information about local bus routes and how to buy tickets front desk staff had literally nothing to offer us. they did not look for other staff members who might be able to help or volunteer to find out for us. -) the soap lotion body wash and shampoo in our bathroom was not replaced or refilled after being used. (we do travel with all our own toiletries but use hotels’ offerings where possible.) even a holiday inn would get this right. -) when one of your bellhop-valets was pushing a luggage cart he had loaded with one of our party’s belongings he dislodged an unopened bottle of bourbon which fell to the ground and shattered. no apology or compensation was offered for this loss of property at your staff’s hands. -) at breakfast at latitude -- [the hotel’s restaurant] one morning our server (terry) got one order completely wrong and did not apologize. he also failed to bring our toast and english muffins to the table until after our breakfasts had been on the table for seven minutes. no apology was offered for these errors and overall service from terry was a shambles. when i spoke to the woman who had seated us pointing out that our excellent dinner in the same restaurant the night before had raised our expectations even higher than what one would normally expect of such a supposedly esteemed (and not inexpensive) establishment she did not seem interested or offer to pass my comments on to the manager. -) the next day we returned to latitude -- for breakfast (our stay was as part of the skaggs-witte wedding group and brunch with the bride and groom had been pre-arranged with other guests prior to our disappointing experience the previous day). when i asked the manager - who was busy typing into her cell phone - if we could have a table for eight she told me that we would have to wait at least ten to fifteen minutes for three tables to be put together. i queried why this would take so much time as the manager continued to use her cell phone and did not even make eye contact with me and was told that that’s just the way it was. the restaurant was not at all busy at this time with only five tables occupied. after we waited our server (rob i believe) failed to serve the drink i ordered for a full -- minutes after i had ordered it and only did so after my fiancé discreetly spoke to the manager. several members of our party opted for the latitude buffet and were extremely dismayed to find no plates no eggs no yogurt and no hash browns on the buffet. no apology was offered for this and one member of staff was less than polite in giving directions to a female guest for how to order from the omelette station. further one waiter who showed up with another to pour our water (ten minutes after we had been seated) completely blocked one member of our party from sitting in her seat. even after my fiancé had complained to the manager twice more mishaps took place: i waited -- minutes for my eggs benedict (which were delicious when i finally received them) we waited ten minutes after requesting a refill on coffee the server threw away a package of crayons which one child in our party had been playing with and i waited ten minutes for another refill on my soft drink. we had service at an airport location of wolfgang puck that evening that put the service at latitude -- to shame and at half the price. neither the staff at latitude -- nor the manager seem to understand that the expectations for a $--+ per head breakfast in columbus ohio are high; nor do they seem to be able to meet those expectations. there was not one person supervising the line chefs in the kitchen who we could tell were flustered and needed some direction. so while the look and feel of latitude -- - as with the columbus - seems to belong to a world class elite establishment one experience with some of the people who work there demonstrates that it is not. i would love to know marriott management’s reasoning for the price of this hotel where the service is worse than that of many hotels that charge a fraction of what the columbus does.',not_happy
id43192,' our family of four spent two nights at the fairmont between christmas and new years and had a terrific stay. i had a problem trying to book a special price on-line and called the property. the reservations staffer told me that the rooms were not available but then helped me get a larger room at the same price. our rooms were spacious and well-appointed. the property itself was very dressed up for the season and looked beautiful. the hotel has a great fitness center that includes a lap pool jacuzzi and sauna in addition to weight and cardio machines. the concierge steered us to excellent dinners both nights. we went to shuckers the more casual of the two restaurants in the hotle for dessert one evening and were shocked that the size of the chocolate cake and mud pie items that our kids ordered. four of us couldnt finish these two dishes. the waiter was very friendly and engaging. the surrounding neighborhood is one of seattle is nicest. our kids were thrilled that we let them go off on their own for some shopping in the area for an hour or two each night.',happy
id43193,' i checked with tripadvisor before booking at the inn at the market. like everyone else i loved it. the valet-bell boys were very nice. you drive up to a little spot in front of a little sign and the bell boys quickly did everything perfectly including holding baggage after i checked out. parking otherwise is quite a pain. i enjoyed the deck on top. i decided not to pay extra for a view room. i figured id look at the street and that would be fine. be sure you dont get room #---. it is a lovely room but you look out on the building that is - feet away! it is probably the worst view room at the inn. but i still loved it there and will come again and get a view room.',happy
id43194,' you will not find a more affordable family-friendly hotel in this part of dc. this hotel is in the heart of most of the things you want to see in dc just a short walk to the white house the mall lots of restaurants and a metro stop. the hotel is very basic and shows some wear and tear. the rugs on the --th floor where we stayed are long past their prime. but our room was spacious clean and quiet. after a long day of touring around the city we came back to a great night is sleep. like other reviewers we ate breakfast at the nearby waffle bar across from ford is theater. it was another great value serving a hearty breakfast at excellent prices. the staff at the hotel was accomodating and efficient. they stored our bags for just the cost of a gratuity (a much better deal than the rip off baggage storage room at union station). i highly recommend this hotel for families on a budget.',happy
id43195,' very good hotel close to everything in nyc! close to central park and to time warner mall which you can go to whole food to buy fresh fruits and even have sushi:-)',happy
id43196,' if youre considering the pod it is probably because you want to find something affordable. with that in mind the pod is a good choice. the location is good and there are plenty of places nearby where you can buy food and get a nice breakfast. the rooms are *small* but when in ny you probably dont wanna spend too much time at the hotel room anyway. theres no luxory here but it provides what you need if youre on a budget.',not_happy
id43197,' myself and my girlfriend stayed here for - nights at the beginning of october on the start of our usa trip. this is a quirky little hotel on the lower east side on a pretty trendy street with some great little bars and restaurants. the inside of the hotel has a very minimalistic but boudoire feel about it as the walls are carpeted in red and corridors can seem quite dark and narrow. the hotel reception is on the second floor (the ground floor is bar) and when we arrived we were a bit worried as the reception is small dark and undecorated. however we were pleasantly relieved when we opened our room door to find a bright decent sized well appointed room with a fantastic view across the lower east side of manhattan. the bed was very comfy just what you are looking for after a long flight and the bathroom has a wonderful deep tub and a shower with a view! this was a high floor king room. i would recommend booking a high floor room as the view is worth it. nice turndown service each evening with a different biscuit - chocolate placed at the side of your bed each evening. the hotel itself seemed to be a bit of a hotspot for nightlife and it was a bit surreal when returning to the hotel late in the evening to see people queuing outside and a bouncer on the door to let you in once you flash your room keys! but dont let that put you off. there was a party happening somwhere either in the bar or the penthouse on the top floor but the room was quiet and we didnt hear a thing. rivington street has some nice little bars and restaurants but the rest of manhattan the touristy things are not really in walking distance. but the metro station is just round the corner (- - - minute walk) and we used this each day to get around the city to times square central park e.t.c. check in - check out was efficient and the staff were always friendly and polite. i think you have to be young to appreciate this hotel and its uncoventional feel but if you are just looking for a great room with a great view then you will not be dissapointed.',happy
id43198,' stayed with my --yo daughter one weekend. great location. rooms small but very clean. we stayed in a standard room with two twin beds. although the toilet was separated from the rest of the room by a door the shower was only separated from the rest of the room with a shower curtian. only one chair and a small table to sit at in the room which was ok because my daughter liked to lounge on her bed. this place must have a reputation with the -- somethings. the pool with wet bar was hopping when we returned to the hotel late sat. night. my daughter said it looked like jersey shore. there was a party going on on our floor also but it wasnt so disturbing we couldnt get to sleep. and hey i used to be -- something too and have fond memories of those days. breakfast was $-- pp if i had known beforehand it was no longer free we would have eaten elsewhere. but the coffee was good food fresh and there was variety. the front desk sells beer wine candy and soda which was very reasonably priced. i would stay here again.',happy
id43199,' best feature about the surrey is location. amidst the noisy and overcrowded manhattan the upper east side feels like an oasis and it is great to be so near central park. service was great. we got an early check in which was wonderful after a really long flight and also we had a late check out which was a blessing having an overnight flight ahead. we had a deluxe king salon and it was an amazing big room beautifully designed. the roof top bar was a charm and we had a really nice meal at café boulud. the concierges michael and michael are a terrific plus!!!they were extremely efficient warm and helpful!',happy
id43200,' pleasantly surprised again while visiting the la-valley area this past summer. the carriage inn is right off i---- with a denny is next door for breakfast either eat in or take out. starbucks around the corner target down the street and within -- minutes of burbank area. rooms were clean beds were pretty comfortable though pillows are a problem anywhere i go. good value i would definitely stay there again because of ease of getting on and off freeway and proximity to places i go.',happy
id43201,' we stayed here again and it was just as before --.-- per night free parking just a good place to sleep...after all when in s.f. you dont stay in your hotel all day!.',not_happy
id43202,' we managed to get a casa del mar suite at half price due to our entertainment card so we only paid $--- per night. we were arriving on an early flight from australia and had requested an check in around lunchtime – we actually arrived at --.--am and it was nice to find our room was ready for us. we were not expecting the accommodation to be anything special and thought the suite might be slightly outdated. it was slightly better than we had hoped for. it was quite spacious with a separate bedroom and lounge-living area. it was very clean which made it seem less outdated than it was. the television was large and had an excellent variety of channels. the complimentary wireless internet was very handy to have. the overall facilities were well kept and had a pleasant tropical feel. shelter island where it is located is a very quiet part of san diego and is about - miles from downtown. the staff were all very courteous and a special mention to the shuttle bus driver who went out of his way to take us to petco park for the baseball on fri night. last time we stayed in san diego we stayed just down the road at humphreys half moon inn – they were both enjoyable stays but i would put island palms best western ahead because a) their rooms were slightly nicer b) they don’t charge for parking and c) they have complimentary wireless internet access.',happy
id43203,' close to shops really good bars and restaurants. the hotel looks really nice has everything you need. recommend the suits. oh and very friendly staff. thanks jeremy at front desk! we had fun!',happy
id43204,' the lobby is much more dramatic than the small rooms. the bathroom was so small there could only be one person in it at a time. the pillow menu is a tad over-rated. the lounge chair for- the room turned out to be a dining room arm chair. this was room ---- early march ----. the view was non-existant as it was directly into another balcony.the view was no fault of the hotel. the hotel is clean its nice to have a small kitchenette in the room-the towels and linens all nice. the atmosphere is trendy and i guess for the price it is and okay place to stay. the valves in the plumbing were old as it was hard to get the water either warm hot or even. all in all i guess for the price the hotel is fine. there are times this hotel is priced higher-and at that i would not stay there.',not_happy
id43205,' after -- days at a hotel in times square checking into the savoy suites was a welcome oasis after the frantic pace of nyc. the front desk staff were uber courteous neighborhood lovely and hotel was within walking distance to several restaurants. easy access to a bus connecting to the metro and downtown washington. and the national cathedral is only two blocks away! ill return to dc specifically to stay at the savoy suites.',happy
id43206,' just got back from -nts at this hotel. the decor was contemporary and delightful. the location was perfect for all of the fun along the wharf and close to the trolley and bus lines. a walgreen is is just a kiddie corner block away for anything you forgot. the hyatt across the street has a budget rental car desk you can rent or drop your car there. the hotel has the traditional fully stocked hi express breakfast. they kept everything supplied during the whole breakfast serving hours. we were upgraded to a junior suite when we checked in and found the rooms to be nicely decorated clean and comfortable. they have internet stations in the lobby if you dont have a laptop with you. perfect for the online checkin before you get to the airport. the cost of parking is about $-- per day and a cab to-from the airport cost me about $--. i wouldnt hesitate to stay here again at all.',happy
id43207,' my mother - month baby and i all stayed at the shoreham for - days for a long weekend. i had stayed at the hotel many times pre----- and was a bit anxious about whether it had gone downhill in the interim. happily - things are the same or in many instances better. the staff led by new gm joe and front desk manager aaron are warm and responsive from the technician who came to fix my laptop to the cheery doorman [both still here after all these years]. the decor of the rooms is still minimalist and stylish in a japanese accented sort of way the bathrooms are clean and bright and the free coffee machine is still a nice touch. and the location is still wonderful. my only beef was that our room wasnt officially available until -pm and if you have been flying for -- hours plus from the far east like we had that was a bit of a pain though to their credit they managed to rush the cleaning and get us in a little before this. if youre looking for an unpretentious and stylish place to stay in mid-town the shoreham comes highly recommended.',happy
id43208,' we were delayed so we were put in this hotel. - adults and - child in - double beds. we got a roll away bed without charge. very tiny rooms about -- min from airport. we didnt like the noises of the ac unit.',not_happy
id43209,' for me la pensione was a great hotel. it is cheap ($--) and well located in san diego is lively little italy district - blocks from a trolley stop (and about - blocks from the downtown core). there are lots of restaurants and grocery stores within a few blocks. but la pensione is very basic. it is clean and comfortable enough. there is not much space left in the room after they fit in a queen bid an armoire for a (small multi-channel) tv a desk and a sink which is outside the bathroom. you wont find fancy soaps or a bathrobe or even a radio which was the one item i really missed. many people have made a big deal of the lack of air conditioning. at least on this trip opening the window and turning on the electric fan did just fine. there is also a ceiling fan and a (rather noisy) fan setting in the radiator. i did hear some loud trains which i found startling but not really upsetting. it is a plus to be so close to the train station. there is a lovely cafe for cappucino and the like downstairs and a restaurant which i didnt try. so if you want pretty furnishings and upscale trappings go elsewhere youll get more than a glimpse of bare walls here. but to me this is a great urban neighborhood hotel and i wish there were more of them. it reminded me a bit of a newer version of the french hotel in berkeley--which some of our visitors loved and some hated. i also didnt have a car so i didnt have to hassle with that--walking and transit (the trolley and buses) did just fine. la pensione delivered what i wanted and expected.',happy
id43210,' although my room was clean i was very disapointed with my stay. aside from paying $-- a night for parking you get taxed on parking plus the usual hotel room tax. i felt like a number staying there. there is absolutely no special treatment. if you want to get a feel of what it would be like to stay there i would recommend going to a metro station or a train station since that is the exact feeling you would get staying there. i will definitely stay at another place next time i visit san francisco.',not_happy
id43211,' we stayed here for - nights and had a very pleasant stay. the location was good for downtown san diego and balboa park and the staff were helpful with directions and ideas for restaurants. the room size was fine and the bed very comfortable. the only complaint really was when we checked out they said we had watched - films which we had not (- of them while we were not even in the room) and we had to push quite hard to get the charges removed and they were quite off-ish about it all. apart from that it was all good!',happy
id43212,' i wanted to like this place. the location is super-convenient to my customers offices. there are plenty of good inexpensive restaurants nearby. the lobby is pretty attractive there is a free breakfast and the rooms are spacious. they even have a small indoor pool. what is not to like? well about those rooms... mine had a distinct weird odor. i didnt notice it when i first got there (probably because it was very late and i was exhausted) but the more time i spent in the room the more noticeable and oppressive the odor became. then i started looking around. multiple large stains on the carpet. stains on the beadspread. stains on the walls. yuck. if the owner and management dont care enough to keep their rooms in better condition ill be staying elsewhere.',not_happy
id43213,' i had the worst experience with a hotel staff in my life here. it took forever for the staff to take care of - person in front of me they were rude and inattentive. after getting into an argument with them that was rather heated i left and got expedia to refund my money. i ended up staying at another hotel across san diego. i will never go back here again.',not_happy
id43214,' the room was nasty thier was no ironing board no amenities bugs on the sheets when you pulled the covers back. the smell in the room was bad the carpet was filthy and the shower and bathroom was nasty. the company i worked for at the time actually tried to put me up in this hotel. needles to say i dont work for this cheap company anymore.',not_happy
id43215,' this is a nice property but nothing like the other jw is i stay at. this is more of a step up from a normal marriott.',not_happy
id43216,' this was my first time in philly it was the first and last time there',not_happy
id43217,' i bought two nights in this hotel on hotwire and got a great deal! this was my christmas gift to my fiance. after reading reviews on trip advisor i decided to see if i could upgrade to the historic tower (since the reviews are so much better than the main tower). we got there a couple hours early for check-in and the staff was very friendly. the man at the front desk gladly upgraded me to the historic tower for $-- a day which i think was definitely worth it (especially since i got such a steal in the first place) and found us a room that was available immediately. the room was very nice. the king size bed was super comfortable and there was a flat screen tv. the view was breathtaking from the --th floor. the bathroom was clean and modern. the room was small but i had no complaints. we dont need very much space. and of course the location is perfect! upgrade to the historic tower if you can!',happy
id43218,' my fiance and i stayed at this hotel for one night back in august ---- for a quick getaway. the hotel has a cozy feel to it. our room was a decent size with a victorian decor and its own fireplace which was a pleasant surprise! it is also convenient to the gaslamp quarter; we didnt even need to take our car anywhere! we had no problems with noise either; the hotel was around the corner from the main hustle and bustle of the gaslamp quarter. overall id recommend this hotel!',happy
id43219,' check in was prompt. room was very comfortable. nice furnishings. bathroom was beautifully decorated with good amenities. the only problem we encountered was incorrect information given by a staff member regarding the availabilty of cabs in the area very high price for a hotel towncar ride and very poor walking directions that caused sore feet and exhaustion. the manager was very apologetic and offered free breakfast for our two days there. we would have preferred some compensatory transportation around town to make up for the sore feet.',happy
id43220,' my friend and i stayed at the valencia for - nights in may. so many great things about it. quiet rooms comfy beds amazing friendly service lovely courtyard close (but not too close) to the river walk close to bus lines. we would highly recommend this hotel.',happy
id43221,' our family stayed over the us thanksgiving weekend we were more than pleased with the property. usually when my husband are in ny we stay at the w in times square. this time we had our parents and friends with us so we decided on the bw so we could all stay together. the room(s) were very large for ny standards. the lr was very spacious and the kitchen was great to have to make our our breakfats(food supplied by the hotel) and snacks.i booked this property because of reviews on tripadvisor i was not disappointed we would stay here again. ps. dont let the small lobby and small halls when you get off the elevator discourage you the rooms are worth it !',happy
id43222,' definitely the coolest hotel i ever stayed in my live. the lobby is a bit dark with nice music and the hotel staff was very friendly the room was spacious and very well decorated with modern theme. breakfast was quite expensive for what was served but that became the regular for american hotels. just be careful if you’re drunk or having a hangover on the elevator you might have some hard time with the -d and the perfume.',happy
id43223,' this place has a great location right across from the macy is at willowbrook mall. it was quiet had great service and provided a good breakfast daily. we booked through the marriott website and got a great deal for - nights. id definitely stay here again. only things id change would be to make the in room air conditioner-heating system quieter and ensure that the front desk staff knows where the usa today newspapers are located.',happy
id43224,' the hotel was great! we stayed there for four days- three nights and didnt have any trouble. the room was a little stuffy but we just turned the air on and it was comfortable even after showers.(keep in mind we were there in november the outside temps were in the -- is) the hotel was clean and beautiful. the staff was helpful and answered our questions. this was our first trip to the city and they told us about great places to go. they had suggestions for things to do and the best way to get there!the hotel has a shuttle that will take you anywhere for free and there is a people mover stop a block away for fifty cents you can go almost anywhere in the city. the joe louis arena is near by and easy to get to walking or using the people mover.',happy
id43225,' if you have ever wondered what it would be like to stay at a vintage motor court you must give the belmont a whirl! set atop a massive hill overlooking downtown dallas this late----- is streamlined art deco hotel is a delightful mix of vintage retro texana and modern. rooms are large and nicely furnished with modern flair. our bathroom contained the original whimsical pink tile from the late -- is and was stocked with kiehl is products--in bottles much larger than travel-size! rooms are either located in the main building (an art deco treat) or in somewhat linear bungalows each with a different-colored front door and in some cases adjacent to screened porches (cleverly-converted parking carports from the belmont is early days). lush desert grasses foliage and flowers lend to the southwest feel of the landscaping and the beautiful pool evokes minimalist sculpture at it is best. the cocktail bar inside the main building is comfortable and bustling--a mix of tourists and locals and houses a complimentary continental breakfast in the a.m. as well. our stay was truly a pleasure and we plan to return for another texas-size helping of fresh decor great service and retro chic very soon!',happy
id43226,' my husband and i had the pleasure of staying in this small luxury hotel for five days last week. as soon as we stepped into the lobby i knew we had made the right choice. andrew the bellman showed us to our room which was located on the seventh floor on the main street (delaware). he explained everything about the room and the hotel and provided us with some great tips on where we should eat. the room was beautiful decorated in muted colors of creams and browns both the room and the bathroom were large and spotlessly clean. having stayed at the ritz-carton in watertower place for all of our previous trips (where a standard room is in excess of $--- a night) this room was larger and prettier by comparison and an unbelievable bargain at less than $--- a night! the dark-paneled bar is beautiful and all drinks are made with fresh ingredients. an added bonus is the streetside patio beautifully decorated with flowerboxes and a fun and relaxing place to enjoy the weather and people watch both in the morning for coffee and late afternoon for cocktails and a bite to eat. the location cant be beat right near michigan avenue rush st. millenium park lots of shops and restaurants nearby. the staff is wonderful always greeting us with a smile. i cant recommend this hotel enough it will be our go to hotel in chicago from now on!',happy
id43227,' we stayed at the crowne plaza lax for a night for a long transit. a very basic hotel but also very convenient for transits. the rooms were very cosy but could do with a but of updating. overall a very nice experience. ill be back if i need to transit in la!',happy
id43228,' beautiful hotel lobby with a great location. a little pricey for the room. stayed four nights and could not get the houskeeper to clean the tub. left notes but they were ignored. ill look at other hotels my next stay.',not_happy
id43229,' booked a non-smoking room through expedia (i know that was our first mistake) but upon arrival were told there were no non-smoking rooms. offered clerk our hard copy of confirmation and clerk countered with something to the effect here is my computer. although we were offered an air cleaner to mitigate a smoking room on a smoking floor - while it might have pulled something out of the air it certainly wouldnt have pulled the residue off the walls out of the bedding the curtains the carpet... im sorry but a reservation for a non-smoking room is not a special request. being highly sensitive to smoke it is mandatory. if youre overbooked in this day and age dont advertise non-smoking rooms as available. after a couple minutes in the room we had to leave. fortunately we found a far more accommodating hotel just down the street.',not_happy
id43230,' i am a big fan of kimpton hotels! i had never been to the hotel burnham. it was everything ive come to expect & love from kimpton. the front desk people were extremely quick efficient & friendly checking me in. the lobby is one of the smaller ones ive seen at kimptons but has a tasteful elegant & creative flair. the elevator was always waiting with the door open on the ground floor. my room was small but luxuriously decorated clean & had a great view. even though it was right next to the elevators it was extremely quiet & relaxing. i look forward to the frette sheets aveda bath products & even the tiger bathrobes when i stay at kimptons. free wifi throughout the hotel is a given if you sign up for their loyalty program. btw it is one of the most generous ones out there & lets your roll over points unlike many of the others out there. the hotel is steps from the art institue millennium park & other attractions. there is free starbucks coffee in the lobby in the morning & a free wine & cheese in the evening. kimpton really knows how to attract & retain their guests. i will definitely be back next time i am in chicago on business.',happy
id43231,' i chose to stay at grand hyatt mainly because of the location right next to grand central station. it was very central and easy to navigate to many of the tourist spots. it is also a fantastic spot if you want to go shopping as it is only a short walk to madison ave and fifth ave. i stayed in a club room and the size was fantastic for new york very spacious with a great king size bed a big desk and a modular couch. there was plenty of room. the bathroom was small however the shower was great with fantastic water pressure and a big shower head. the only reason i gave this three stars is because i think the hotel is a little too large to give a very personal level of service. housemaids were lovely and friendly and went out of their way to greet guests however concierge was inconsistent and not at all helpful. elevators could be very slow at times depending on the time of day especially in the morning. one great feature is that each room has a small fridge which guests can stock with their own drinks. overall a comfortable stay in a hotel in a convenient location but a good stay but not a great stay.',happy
id43232,' we are - german travellers and stayed in this hotel for - nights. first of all it´s right next to times square. everything was clean the staff was very friendly and helpful. the room smelled fresh the bathroom was nice. the beds in the room were a little small for two persons each but for us it was okay. i can recommend this hotel to everyone who wants to have a comfortable convenient stay without any extras but for a relatively good price.',happy
id43233,' this was a great find! the complimentary continental breakfast was a great start to the day and the wine & cheese was a lovely way to unwind. being small i wouldnt necessarily recommend this for children but it is a perfect spot for that getaway for two.',happy
id43234,' stayed at this hotel for - nights in early january. after reading reviews on ta was aware of what to expect of the hotel. it was as it had been reported a little dated but very clean and well kept. we stayed in a one bedroom apartment with a full kitchen which was much appreciated after staying in hotels. the apartment had a sofa bed and we requested a rollaway as we had - children with us. the bed in the main bedroom was very comfortable however the sofa bed and roll away were very uncomfortable. i would suggest trying to book a two bedroom apartment to avoid this. the price of $--- including tax for - nights was very good considering there were four of us and it included breakfast. the breakfast was very good with choice of cereals fresh fruit bagels to toast croissants coffee tea juice etc and as much you wanted. there was always a very helpful staff member there to assist and even toast your bagel for you. all members of the staff were friendly and helpful booking taxisgiving directions etc. the location was excellent right near hollywood blvd with the hollywood and highland centre with shops and places to eat kodak theatre and metro a few steps away. grauman is chinese theatre was a short walk up the street. on the day we visited universal studios it was good having the metro so close and it was only one stop to get there. the cost was $-.-- each way. the only small complaint was that being on the ground floor we could hear some noise from upstairs on one of the afternoons when a child was running around but did not disturb us at night. i would ask for an upstairs unit to avoid this. if you are looking for somewhere to stay that is close to attractions clean and reasonably priced i would recommend the orchid suites hotel.',happy
id43235,' we had a room on the --rd floor and the view out into times square was amazing and worth every cent!!!! the room was very comfortable clean quiet and quite large. the staff was very friendly. nice modern hotel with a location that cant be matched. we would definitely stay here again!',happy
id43236,' travel for business all the time & am a long time fan of hilton properties. however this one is basically a -nd tier property. three of us were visiting my son over thanksgiving & we selected this hotel due to its hilton affilitation & location. although it was thanksgiving & maybe they staffed lighter than usual check in was very slow a hilton honors check-in line was not available and they had me in a smoking room as opposed to a non smoking room (they did find me the last non smoking room available). turns out that our room was right over the kitchen so the room smelled like bacon and we could actually hear the kitchen exhaust fan in our room all night. as the hotel was sold out—we couldn’t change our room. the noise level in the room was higher than it should have been & the food smell was bothersome. the double beds were just awful—not like the fluffy bedding you get at a hilton garden inn or even at a hampton inn. although the hotel was sold out they only had - person cooking the complimentary “omelet” breakfast & - bartender in the evenings. at breakfast they were constantly running out of food on the buffet dishes & silverware were hard to come by and the coffee was terrible. i will never stay at another embassy suites again. however i will say the staff was doing their best under the circumstances & were very friendly.',not_happy
id43237,' we stayed at the solamar (-st time) because of location and a notation on travelzoo that it was one of the top --- hotels in the us. not! most everything we experienced was very average we were most troubled by the fact that almost everyone staying there had one or more dogs with them and were everywhere. if we wanted to stay in a pet hotel we would have one ourselves. there was no information warning us that pets were everywhere and had been in all rooms. the noise from the pool and patio bar was very disturbing even after the supposed closing time. the evening wine tasting was enjoyable and we got a dog show as well.',not_happy
id43238,' positives: great building artwork uniforms lobby complimentary snacks wine friendly staff and jimmy is a cool and trendy bar on the roof. issue-complaint: simply way to many issues on a daily basis. wrong room given upgrading hassles lost personal belonging for a couple of hours room cleaning asked for early (--am) and finally being done at -pm being asked to leave hotel and walk around block to enter jimmy which is within the same building! finally the products in the room are not for sensitive skin. i used the body lotion and - mins later broke out in a beet red rash for - hours. be careful! i have really wanted to love this place but having stayed here for - days i have to report the truth to help the community. to the james: you have enormous potential. you have perfected the veneer move your focus onto making the team more effective. tweaking not firing!',not_happy
id43239,' dirty smelly expensive awful awful awful. we had to put a chair up against the door to keep safe it was that bad!',not_happy
id43240,' ive stayed at this hotel twice both for work-related meetings. this most recent stay was just like my first - amazing customer service particularly the front desk staff & bell service. the rooms are comfortable (great sheets!) with lovely bathrooms. what a great location too - just a short walk to the foggy bottom metro and a quick cab to dca.',happy
id43241,' it was cool they allow pets and my dog goes everytime. clean and cool staff!',happy
id43242,' stayed for - nights in this hotel great location (could walk to the airport- departure) friendly staff.(reception) only valid parking is too expensive (usd.-- per day). the rooms are excellent with great beds (adjustable to soft-hard with a button). quiet rooms even so close to the airport. there was a party on the higher floors (------- people) with loud music screaming people and full elevators. had to wait for -- min. to get the elevator ! not good.',happy
id43243,' we stayed ------- & -------. arrived via amtrak from philly @ --:--am. checked bags (as it was too early to check into room) and headed to broadway to see - pm matinee of hair. checked in around -:-- pm and rested up before heading down to little italy (via subway) for dinner. our room was ---. no view to speak of just large buildings under construction. the room was clean. the king size bed was comfortable and the linens were very nice. the kitchen is attractive and well-designed. we did not use it except to store some cheese and wine in the refridge. we were only - people so the room size was adequate for us. after returning (tired) from dinner and retiring we were disturbed by the loud noises of a party coming through the ventilation system. called the front desk and reported same. after ----- minutes the noise continued. called the front desk again and was informed that another guest had reported the disturbance and it was being investigated by security and was thought to be coming from the --th floor. after about -- minutes the noise stopped. it was then around -am. the noise began again around - am but having already had our sleep disturbed we were too groggy at that point to call again. .. the best thing about the free breakfast is that it is free! there is a wide variety of food and you would pay much more for it in a restaurant on the street. there were two minor issues in the room. -. the tv remote was not properly programmed. -. we had taken showers and the shower heads were great as well as the water pressure. however when i went to take a bath threading the stopper into the drain was very difficult. when it was time to drain the water it would not come out. my husband wrestled with it for -- minutes and was finally successful. the - elevators are very slow as people leave breakfast (on the -rd floor). one elevator broke down completely. we were in the lobby at the time and were led outside by a hotel service person who led us to an outdoor stair access. climbing up to the -th floor was arduous as well as a bit claustrophobic as it was not a straight climb . in certain areas there were long close hallways leading to the next flight of stairs. having arrived at our room we prepared to leave for the day and were again forced to use the fire escape stairs as the wait for an elevator exceeded the -- minutes we were willing to wait. one other thing...we made reservations for a circle line tour with the concierge. she told my husband the taxi fare to the pier would be around $--.-- . when we went outside the next waiting cab driver listened to where we wanted to go however he did not seem to want us to get into his cab. another cab pulled up and he said something to the driver. the driver agreed with my husband about the fare of $ --.-- and took us to pier --. having lived in nyc several years ago i thought that rather strange. we were not on the meter. would it have been less if we were (on the meter)? hotel personnel seem polite and . i suppose considering the rates of other nyc hotels that this is a bargain.',happy
id43244,' we visited chicago in may ----. the dana hotel and spa looked to meet all our needs. it has an excellent location everything is within walking distance and the facilities were reasonable. the rooms are unusual in the sense that the ceilings and some walls are exposed giving the impression that the work has not been completed i.e. decoration. this is simply the style of the hotel (it was an interesting experience but we could not help feeling that we were sleeping in a semi-complete building). staff were friendly and helpful. my wife used the spa once but her experience was not great comparing to other spas she has visited in the past. the roof bar is great and provides an excellent view over the city. in summary we would stay here again given the opportunity. i would recommend the hotel both for business and leisure trips.',happy
id43245,' my family and i spent - nights at the hotel. the location was great but the staff was rude. i overheard the bellman and desk clerk laughing about some other guests before they noticed me. also an expensive bottle of my wife is perfume was stolen likely from the bellman when he initially brought our luggage up and i parked the car with the kids. we havent noticed anything else missing yet. also after an altercation with the bellman when he took nearly -- minutes to retrieve our car from valet the hot water in our room mysteriously shut off. coincidentally after i apologized to him later the hot water returned within a matter of minutes. overall we were content but keep close track of your valuables and be overly polite to the staff if you want respectable attention.',not_happy
id43246,' moved to the affinia on saturday night after staying friday at the intercontinental on michigan ave. probably would have been better going the other way. valet parking is $-- but it is offsight at the affinity. very little space to loan and unload. retrieving your car takes longer. the lobby is not up to standard and is cold with limited seating. we had multiple rooms reserved and ended up in different towers that required travel to the lobby and moving to a different elevator to go to someone elses room. first our room which the front desk said was completely renovated. it was larger than the room at the ic but was much cheaper in amenites. the dresser looked very cheap and more traditional in style. the tables were modern. nothing seems to match and it looked like they shopped at target. the bathroom was much larger than at the ic but the counter was at a level that was for a very short person. the shower was fine and would accomadate a - foot person. the painted walls in the bathroom looked like a -- year old rental home in a marginal neighborhood (very low quality). our room had - steps down from the entry-bath area to the actual bed.the steps were not standard code and in the night i kept smashing my big toe on the second step. the only chair in the room was a desk chair. there were no ice machines on any of the floors. you had to call room service for delivery. the room had a fridge that was cool not cold and had many items for purchase in it. water was $-.--. they tout numerous types of pillows but you had to call housekeeping to have one delivered. the regular pillows were not comfortable. the bed was much harder than at the ic hotel. check in and check out was not difficult. room on the --th floor had a view of an office building. location did not seem as convenient as the ic hotel. our son is room was smaller with a street view. it had a reclining chair in the room and a walk-in shower. he said the room was ok but did not like the bed as it sloped to the middial and wasnt comfortable. we has stayed at the holiday inn mechandise mart the hyatt and the ic hotel. the affinity would be our last choice for comfort and location. the noise outside the window was quite loud. the noise in the hallway was also very loud. not sure if the walls had insulation.',not_happy
id43247,' we paid quite a bit of money for this hotel. i have to say the reviews were right on and had we known what hotel we would get we may have just paid regular price to stay someplace else. the hotel itself was clean and the staff was nice but the rooms were tinier than my closet. we had a full size bed and that is about all that was in the room. we had to rearrange the desk and other tables so we could move around. there was no chair or place to sit and the bathroom was tiny as well. plus you had to enter on the ground floor go up to - and catch a second elavator to your room floors. the elavators were really slow and once we waited -- minutes to get up. we also waited - hour for our bags to get to our room from the bell hop. overall i wouldnt stay here again.',not_happy
id43248,' since my house is under construction i needed a place for my mother to stay when she came for an overnight visit. i had recommended the hilton garden based on the trip advisor recommendations but they only had smoking rooms left so she decided to stay at the doubletree. most of the time i find that renovated hotels are not as nice as newly built hotels but this doubletree is the exception. it looks great it is clean (and i have extremely high standards) and it is tastefully decorated. plus you can get a nice view of the stadium. mom loved the bed and the pillows - apparantly theyre especially fluffy or something. location is fun given it is right in the middle of the johnson & wales campus and there is a trolly that runs all the time for those who dont want to walk the couple of blocks to uptown center. mom is only complaint is that it was a little loud in the morning from the rush hour traffic but she is used to her house which is very remote and quiet. for $---night i will stay there myself when my renovation project forces me out of the house and both my mother and i am glad she stayed there.',happy
id43249,' im in town for a convention but wanted to spend an extra day relaxing. this hotel was perfect! i really enjoyed three treatments at the spa-massage facial and pedicure. the fitness facility is too notch-great equipment and wonderful view. the eucalyptus steam room was also nice. i wish id brought my swim suit bc the pool and spa looked very inviting. the service was wonderful. i arrived very early but was immediately given a great room. everyone ive encountered has been friendly. there is a starbucks and yogurt shop on the lower level of the hotel. my friends and i enjoyed watching the sec championship at the fox grille. i ordered room service a few times and the food arrived very quickly and was delicious. i love the location of this hotel. it is close enough to the gas lamp district yet far enough away to enjoy quiet nights on the water. i will definitely return when in the san diego area again!',happy
id43250,' this is an expression in italian that would be literally: “a lot of smoke and no roasted meat” to indicate a person that makes much ado about nothing or a place that has a very fancy aspect but not so much substance… my family and i had great expectations on this hotel and decided to spend - nights there to be in central boston and have a nice contemporary accommodation. the hotel has a fantastic location to explore boston: it is very central just opposite the park. on our arrival i quickly realized that it would be better to have a dog than a kid: nice lovely treats for pets (including a choice of menus in the in room service!) fresh water and a mat with a warm welcome from a mate dog. we had to ask for the welcome kit for our boy that was found after a little while but unfortunately was not adapted for the age (of course this is not the hotel’s fault!). the place has got this design “allure” which usually does not match with families and frankly it is a bit true that we did not feel particularly spoilt. the real problem is that we had to change - rooms in the space of - nights (someone had been smoking in the first and the air conditioning was not working in the second) and that was really too much for us: we had been travelling for - weeks in the u.s. changing practically every --- days sometimes every day. boston was our last stop before going back to europe and let me tell you that it was not very pleasant to pack and unpack - times! normally we would have not bothered but the hurricane irene was expected on boston so we had to spend long hours in the hotel… to apologize for the inconvenience the hotel gave us a free breakfast voucher each so we could test the breakfast room. breakfast is ok but really not worth the price and we found the service a bit slow and casual (our kid was the last to be served instead of the first one…). dinner was tasty and the waiter was really taking good care of us but other parts of the hotel such as the reception desk or the happy hour are not terribly well organized even though people are gorgeous elegant and (most of the times) friendly. all in all if we go back to boston i am pretty sure we will not go back to this hotel which is indeed aesthetically very nice yet not such a good value for money and with average service. we will maybe spend a little bit more money but seek more quality which does not necessarily mean less beauty.',not_happy
id43251,' everything at intercontinental barclay was wonderful from the minute i got there. the staff was pleasant and helpful. the room was lovely and clean. the atmosphere in the lobby lounge was inviting. when i realized i forgot my blackberry charger a staff member came to my room at midnight took my blackberry charged it and returned it a half hour later. being on business with no access to email would have been a disaster. i stay in many hotels and i would reccommend this property over others in nyc.',happy
id43252,' my girls and i stayed there while we were visiting seattle to tour the uw. we were able to walk everywhere in the city (except to the uw). the room was nice. i really liked the comfortable furinishings and the bathroom was very well appointed with nice products and decor. the pool was very nice...salt water. my only complaint was that we had noisy neighbors with small children but that cannot be helped. also the elevator call tone was loud enough for me to hear it in my room so next time i will request a room further away from the elevator. i still give it five perfect stars because it really was a great stay!',happy
id43253,' just left affinia shelburne yesterday after a weeks stay. great location and great rooms. totally enjoyed my stay there. the staff were all good but completely stand out as being the best staff were rita and dennis thankyou guys for all your help and advice. (dennis we did make our way out of nyc without too many hassles!) really enjoyed the rooftop bar the staff were efficient but only a couple of them had nice-fun personalities. one of the waitresses who was really nice was anne unfortunately didnt get the name of the other one. rare restaurant was great too all the staff there were very friendly. if i had one negative comment to make it would be that there was no free wireless internet to the rooms unusual these days and not expected that a nyc hotel would not supply this. thankyou guys our trip to nyc was awesome.',happy
id43254,' i have never reviewed anything before but i feel so strongly against this hotel that i want to make sure others do not make the same mistake. we chose this hotel because they had the best price in downtown san francisco. little did we know what we got ourselves into. the outside looks good but once you walk out of the elevator you notice the musty moldy smell. also when you open your room the smell becomes even stronger. the tv is rather small has no remote control has - channels (- of which are blurry) and is literally so close to the bed that it is hard to watch. there is a random sink right by the bed the room is really small and the heater is so loud. the walls are also really thin and you can hear people walking and talking. this hotel smells so bad and seems dirty. being in the room makes you feel gross and dirty. my feet were so itchy when i walked barefeet on the carpet. is this a hotel? this is not even a motel. hotel astoria is definitely guilty of hotel identity theft. do not stay at this hotel. it might be cheap for downtown san francisco is standard but you cant pay a price for cleanliness and comfort.',not_happy
id43255,' we were on a week long trip to nyc and were stayin at the midtown holiday inn while the rooms were not the must luxirious but the pool on the roof definsntley made up for what the rooms lacked. and the front desk offered nice size safety deposit boxes to keep our valuables again. i would definantley stay there again the staff was helped full and they made sure there was always a town car ready when we needed it.',happy
id43256,' this couldint be any worse i have never stayed at a worse hotel i came with my sister and her freind to check out a school we stayed for about a week and in the meantime our room got robbed they took everything even the shampoo makeup all the cloths suitecase everything even the freaken razor to shave with the hotel didint do anything about thisss all they offered was a discount i would never stay here ever even if u payed me it just wouldint matterr soo if i were u i would do the right thing and never stay here ever ever',not_happy
id43257,' my family stayed at this hotel one night during our travel from nc to disney. i booked the hotel through a well known website that does not let you see the hotel name until after the booking but felt reassured about the quality since they gave it a --star rating and it was only a - night stay. to begin with we checked in and the front desk staff was rude to my husband. they were not at all friendly. we then went to our room and it was a king size bed. on the booking it clearly said we had - children. where were - people supposed to sleep? my husband then went back down to the front desk to clear up the matter and they were not apologetic or friendly in the least. after the room issued was cleared up we made our way to the next room. every thing had stains on it. the floor had huge basketball size stains on it. every single chair in the room had stains on it. i refused to let my children walk around without shoes on. i then went to the bathroom and it looked like it hadnt been cleaned in quite some time. the bathtub was dirty there was dirt on the floor and the baseboards.. to make matter worse they left dirty towels in the corner of the bathroom!!!! the towels that were provided as clean looked yellow and dirty. another thing that i noted was the decor which looked like early -- is with the wallpaper and bedspreads. it desperately needs to be updated as it looks dingy and old! i will never stay in this hotel again. i did get a really good rate on the room but it didnt matter since i didnt feel comfortable sitting anywhere in this room!',not_happy
id43258,' stayed here for a weekend with my g.f. - great view of downtown from -- floors up - quiet clean & wonderful value - booked a room at the same price id expect to pay in the suburbs - starwood is a great hotel chain & they have my every confidence',happy
id43259,' i booked this hotel through expedia - months in advance and pre-paid. we chose the towers level in order to take advantage of the continental breakfast offerings and evening hor doeuvres and free wifi. plus on the --th floor we knew we should have a decent view. check in was easy and uncomplicated. when we got to the room evening hor doeuvres were being offered but as we arrived late the selection was severely limited to just a few pieces remaining. in my experience the food is replenished frequently to allow all guests this service. they told us they would do the breakfast in the club lounge on the weekends and gave us passes to use in the restaurant pairings on the ground level. that was acceptable. but then we found out they didnt offer hor doeuvres on saturdays and sundays and our stay was friday evening through monday morning! they didnt mention this on the website!! our trip also fell over labor day we were only given breakfast passes for sat-sun and monday morning when we went to the lounge for breakfast it was closed! really?! so we paid extra for the concierge level and only got - cookies and two breakfasts over a period when we expecting this service a total of - times!! then when we arrived on friday i went to log onto the internet and it made me pay $--.-- per -- hour period. the hotel service book in the room stated that wifi in the towers level was complimentary! i called guest services and their answer was well internet used to be complimentary but it isnt anymore. what the heck?! so basically we paid a ton of extra money for a room with a view of south boston nothing special and barely any other extras. if you are staying over a weekend i would not stay in the towers it is a huge waste of money! also the walls are pretty thin in this historic hotel. our last night we got to hear our next door hotel guests partaking in nocturnal activities. after quite a few minutes i banged on the wall and fortunately the noises subsided. on the positive side the hotel is beautiful and the room had a comfy bed. bathroom was small with little counter space. i would stay here again but only for a regular level room and for a really good price. there was also very convenient subway access practically right out the front door. also within walking distance of the freedom trail starting point at boston common.',not_happy
id43260,' stayed there with my son and nephew for four days during spring break alot of kids there to party didnt really bother me as my nephew met and made a few friends returned from a long day at seaworld room was as we left it no clean towels beds unmade on our last day there woke up at -am to find entire bathroom flooded water coming from above through the bathroom light water had damaged some of my luggage which was sitting in the sink area. we had to notify the front desk - times before they actually did anything we ended up moving everything next door at -am. upon checking out they were rude acted as if we were the problem.',not_happy
id43261,' i booked this hotel with a tip on deals from the trip advisor forum and got a good deal...after reading the reviews (and seeing and hearing the house of blues as i arrived) i asked for a high floor and a quiet area of the hotel....i was on the --th floor in a great room with a view of the river the marina towers and -- wacker drive one of my fav buildings in chicago...very convienient for my evening at the oriental seeing hair...and for viewing the green river on st patricks day!! i had a problem...my toilet overflowed...and the response was quick and clean up promt and thorough....i think this is where you find out if youre in a good hotel with good service! loved this hotel!!i',happy
id43262,' we stay at the avenue about - --- nights per year. part of the time we have appointments at northwestern and part of the time it is just a get away to chicago. this hotel is less than one block from michigan avenue safe area and the staff are wonderful. rooms are beautifully decorated suites are extra sweet beds are always comfy as are the pillows and the rooms have always been spotless. this hotel is at the intersection of st. clair and huron easy to get to from the commuter station just a short walk up michigan avenue or from amtrak by bus or a taxi is about $- for two less the tip (tip depends on the terror of the ride and service). weve stayed at a couple of other hotels when we didnt book in time but this is by far one of the best offerings and the price is right. we pay between $---$--- depending upon time of year we are there and being points members we typically get upgraded. the elephant & castle restaurant which adjoins the hotel has good food at reasonable prices too. no free breakfast but we dont care we prefer to explore chicago and eat at different restaurants. also the street behind (north) of the hotel going east-west has some wonderful eateries from gino is pizza (typically a long line) jake is (great food!) and several others and it is safe there too.',happy
id43263,' we were very with our stay. the location was absolutely amazing! the construction going on next door got a little noisy by -am during the week but we were already up getting ready to enjoy the city and we expected a lot of noise in the city anyway so it didnt faze us but if youre planning on sleeping in this may not be the place for you right now. good space in the room great location friendly service...we will definitely stay again.',happy
id43264,' the first thing about this hotel is there is literally nowhere to park and check in. the turn in at the hotel can barely accomodate a motorcycle forget trying to get two cars off the travel lanes of the street. hotel is otherwise good and is centrally located to the riverwalk. comfortable rooms which contain updated and current motif. front desk staff sufficient. checkin was a nightmare with the luggage and the parking. very tight area for a hotel feels like a london boutique hotel ...tight hallways and corridors. neat pool nestled on the -rd? floor check it out.',not_happy
id43265,' yes. my husband needed a long vacation. he slept like a baby until late in the day. the beds are so comfortable- beyond belief. im used to package deals with breakfast included- all you can eat type breakfasts that stuff you to the gills and fatten you up so your not fit to do heavy touring. this time the package deal didnt include breakfast thank goodness. we wouldnt have used it anyway or we would have felt obligated to get up early not to waste it... the coffee service in the room when we finally did wake up was superior to any hotel ive been to (my husband made the coffee). tasty. we saved loads of money using the delicious chocolate chip cookies as our dessert . the consierge was superior with very detailed help on transportation and restaurants etc. she gave us a detailed list of restaurants and advised us on the closest ones. we were three so boca de beppe was perfect for us. it is a must for those who like italian food atmosphere and very reasonable prices and delicious food.. we finally did eat at the hotel restaurant and were surprised that it was not overpriced. it was also delicious and not stingy. the hotel itself is very clean and modern. the rooms are spacious and nicely designed. the staff is excellent helpful efficient and friendly. philadelphia has alot to offer visitors by the way. great baseball team. friendly people. very helpful.',happy
id43266,' i had a wonderful time in san diego. unfortunately i didnt get to see much of the hotel because i was in training all day every day. the staff was extremely nice and i was given a warm yummy chocolate chip cookie when i checked in! my room was super clean and very comfortable. the lobby gift shop has a starbucks and it opens at -:--am. it was very convenient to grab something on my way out every morning. i really enjoyed staying here. the location was great and was connected to a shopping center with a sports bar. i highly recommend it!',happy
id43267,' this is not a hotel for everyone; it is highly edited highly stylized definately not one size fits all...think rei kawakubo and not dockers...in fact if you own dockers stop reading this right now. for everyone else listening pack your old factory kit and spend a warholesque journey to the sublime...',happy
id43268,' i came here for my conference yesterday. this hotel was very nice and quiet. the atmosphere is wonderful and the pool is very relaxing. estela estrada was the one that served my break and she was very friendly and she greeted me with a welcoming smile and she knows everything. i asked her for some facts about the hotel and she will answer my questions very quickly. she knew this hotel like the palm of her hand. when the conference was finished i went to go sit down to the lobby and when she passed by through were i was sitting down and she asked us if we needed anything and i said no thanks but she insisted and brought a couple of waters for me and my friends. thank you estela i rally had a wonderful conversation with you. thanks you sheraton for having people like her to attend your guests.! :) thank you estela and always keep doing your best.',happy
id43269,' i stayed in this hotel in december ----. when we first arrvied the place looked great and the people were very polite. we got seen to straight away. however when we checked in and went to our room it turned out to be a single bed (which for a couple wasnt the best) but we just went straight back down to reception told them the problem and got given another room straight away. the room we booked was broadway classic out room wasnt very big but it was very clean and modern so couldnt complain at all. the bar was very funky. we had dinner at the hotel once and that was very nice and resonably priced and we had breakfast once. i had the pancakes with maple syrup (which was the best breakfast i had out there) and that was $-- and my boyfriend had -eggs and toast which was also $--. mine was great but i think what my boyfriend had wasnt really worth £--- (at the time) it was still very nice though. the hotel itself its right next to times square (w--th between -th & broadway) so was a great location. i would definately stay there again no problem lovely hotel great location :)',happy
id43270,' just ok we were on the road side a bit noisy and also right across from the elevator :( the room had mould and the walls and floors were soaked. we think the room next to us air conditioner was leaking - however we didnt spend anytime in the room. we booked through hotwire and maybe that is why our room was in a bad space in the hotel and in bad condition. i do not know if that was the case...i do not know the quality of other rooms in this hotel either. this is why we were unable to change our reservation. if the room rate was cheaper and reflected the hotel status my rating would be higher. yes the lady in the front desk threw our papers at us and did not say hi or welcome to the holiday inn or anything that you would expect. the pool staff were very good. the cleaning staff did a good job. the location of the hotel was good -th has lots to offer. it is close to central park as well.',not_happy
id43271,' my husband and i stayed here as part of our --th anniversary celebration. this hotel is fantastic! our room was cleaned with care. the staff all seem to care about their jobs and are eager to help. if you need a taxi they will have one to you in minutes. the parking lot is $---day with in and out privileges and there is a parking lot attendant there -- hours-day. the hotel was close to many great stores and restaurants. despite being very close to traffic outside we couldnt hear the noise with the balcony doors closed. the breakfast was fantastic. they had a beautifully arranged selection of freshly-cut fruit a selection of breads yogurt a liberty-bell waffle maker a place to hard boil eggs and freshly-squeezed orange juice. the staff was constantly replenishing the breakfast supply. we would definitely stay there again!',happy
id43272,' if you want traditional style business hotel service go with the westin lax. great staff facilities and good (but old) rooms. bedding is exceptional. easy parking and great concierge.has a spa and pool too.local shops are not bad and easy shittle to all terminals but get there early as luggage space is limited.',happy
id43273,' from the time we made our reservation to the time we checked out everything was perfect! one of the cleanest hotels i have ever stayed in. the price was comparable for our two bedroom suite as a single room elsewhere. plus they have a complimentary breakfast which with a family of four saved us a lot of money!',happy
id43274,' arrived to nob hill late at night with a party of - and found the room we confirmed was given away. this happened although we re confirmed the room by phone - hrs prior leaving hawaii. as you could imagine it did not go down too well. we were in a position where at -- midnight we had no where to go with kids tired and stessed. the hotel clerk was fantastic. we found another hotel around the corner that required us (including the clerk) to carry and wheel matresses to the one bedroom apartment at -.--am down van ness ave. the hotel was very apologetic and gave us a discount. what i appreciated was that when a mistake happened they tried their best to correct it. i would stay there again. the family room we eventually went back to was great.',happy
id43275,' i spent two nights at the renaissance downtown chicago on a business trip. it is a centrally located hotel within the theater district but it lacks character and it feels a little outdated. the room was large but impersonal the bed comfortable the view not really good (not so important). worst point internet service whether wired or wireless is not free a must these days.',not_happy
id43276,' my wife and i stayed at the hotel for a week and were very comfortable. the hotel staff were very friendly and responded to all of our requests. the concierge was partucularly helpful in suggesting restaurants tours and local attractions. the hotel is centrally located and we could walk to most of where we wanted to go. we would definately stay there again.',happy
id43277,' although the room wa not te most spacious and we got attacked by mosquiotos it was in the epicenter of sf! we were able to walk to union square chinatown little italy and fisherman is wharf(if your up for a -- min walk)!!',happy
id43278,' i actually live in the seattle area and purchased my stay at a discount but had i been from out of town and stayed here i would have been very disappointed. the hotel max is a small boutique hotel in seattle but with so many other nicer bigger hotels there is no reason to stay here. the photos show chic decor but that doesnt show the whole story. if you are from out of town and have a lot of bags you probably wont be able to fit into the elevator. my room had a really bad odor when we checked in. (not sure what that was) the room was warm and the in window air conditioner didnt cool the room.. but it did freeze the bathroom! the shower was also the smallest i have ever seen! the room i was in was also right next to the elevator and while i didnt notice any problem at check in come -:-- am i could here the cables everytime the elevator was called. not good. again there are so many great hotels in seattle... it would be ok if you skipped this one.',not_happy
id43279,' stayed in the old part of the hotel with a roommate. our room was nice and roomy. beds are super comfortable! i used the workout room and it was fairly adequate. weaye at the oak room one evening. it was expensive and not the chef is best night. i really wasnt as impressed. our room keys kept getting deactivated which was a real pain in the behind! (i know to keep my cell away from it!!) i was a bit tired of this!! overall the hotel is beautiful and the location was great for the moscone conference center. we made reservations in advance (april) so i would have preferred to have one of the newer rooms. (our view was of a brick wall.)',happy
id43280,' the good: the location close to seaworld and many other things to do in san diego. room was nice king bed with separate living room with pull out bed. had a fridge and microwave which was nice to have. the bad: parking small parking spaces and the lot filled up at night and had to park far away from our building. slow wifi connection couldnt use it most of time. had to request two times for a crib for our child and they dont let you checkin earlier than - pm.',not_happy
id43281,' we stayed here as it was the cheapest hotel we could find and were not expecting much in the centre of new york but oh my goodness what a find! there is a lot of building and decorating work ongoing at the moment but our room on the --th floor was one that had obviously not long been finished and it was wonderful. clean fresh and new and everything you needed for a sightseeing hotel! i think this hotel will be much more expensive when finished it is a little way out but you can easily get cabs or walk and there are lots of places to eat within walking distance only - blocks to the west. the only things that werent great were no instructions for the air con and the rooms were hot and the rather unfriendly girl on reception the first dy we arrived but otherwise it was fab!',happy
id43282,' we traveled to sf for delayed anniversary. initial room was nice but problems with tv. john from engineering tried for hours but was unable to resolve issue. we were promptly moved to another room but again with tv issues. zaw at front desk personally upgraded and came to move us with john . as it turns out the tv issues were a result of the service not the hotel. the staff went above and beyond what is expected to ensure customer satisfaction. the hotel itself is very good but it is the sincere effort of staff that we encountered made it a great experience. from the outstanding directions-guidance from the concierge to the attentiveness and service recovery of john and zaw.',happy
id43283,' extremely opulent. at first i couldnt decide if i thought it was garish or nice but after several days i felt it was very nice not only in general appearance but in all the niceties. grounds were beautifully maintained. staff was extraordinary and seemed very cordial and well trained. service people made a effort to use the guest is name greet them pleasantly in the hall etc. bedding was exceptionally comfortable. halls were quiet. meeting accommodations seemed well planned and coordinated banquet meals good (as banquet food goes) and served hot.',happy
id43284,' our non-smoking room reeked of cigarette smoke but when we opened the windows wide to let in some air the traffic noise was too great to enable a desperately needed sleep after --+ hours of travelling. we finally fell asleep around -am and woke up only -- mins before the shuttle bus was scheduled to take us back to the airport and the reception staff were not prepared to change the time of our transfer. so great start to our holiday in the usa.',not_happy
id43285,' this little hotel may be a bit on the expensive side but it is well worth the price for its location just steps from pike is market. it is staff were without exception friendly and helpful. the hotel has a large viewing balcony on the fifth floor overlooking the market and puget sound. you can bring your own food and drink onto the balcony so even if you opt for a city view room you can still enjoy the evening sunset view of the bay. because the hotel in on a hill side the city rooms do not provide much in the way of a view as youre mostly just looking at the building across the street but we didnt mind as the city view rooms were less expensive and we were so tired from walking all day that we basically crashed when we got back to our room each night.',happy
id43286,' we stayed four nights at a cost of $--- per night and this was discounted rate from $--- per night. our opinion is that the rooms were only fair in quality and this was the opinion of several of our family who were in rooms of their own. we decided a reasonable room rate should have been around $--- per night given the condition of the rooms. however the other parts of the hotel were top quality and we enjoyed visiting those areas for drinks and meals. the staff was very accommodating at every level of service. we including our extended families would not book with this hotel in the future due to the cost of the room versus the value received.',happy
id43287,' we stayed at the sofitel chicago water tower for three days. we thought it was an attractive hotel that is in an excellent location. we stayed in one of the larger - br suites. these suites are approximately --- square feet with a nice large living room area and a fairly large bedroom area. the bath at least in our room was off the hall that connects the two rooms. notable was that there are sliding doors on each end of the hall which would be great for two people who are sharing the room but need privacy. the staff at the sofitel were extrordinary and in our minds really make this hotel a five star property.dont get me wrong the rooms are very nice but there were very small details such as chips in the finish of the furniture that would probably take this to -.- stars for some reviewers. however the level of service and the positive attitude of the staff takes that right back up to - stars. we knew this was going to be a good stay when we arrived at --:-- am. we didnt expect to be able to check in that early but the person who greeted us at the front desk (with a friendly smile ) told us that our room was ready and she made it quite clear that she was to be able to check us in early. now for a little secret: this hotel was surprisingly affordable. we pre-paid for the room when sofitel was offering a buy - get - free sale (they seem to offer this fairly frequently on their website). our rate for the three nights ended up being under ---.-- per night which was a true bargain for a --- square foot suite in downtown chicago during the high season....expecially given the level of service and condition of the hotel. that being said it is my understanding that the other fees (such as parking etc) can get up there in price and the breakfast certainly isnt free but if you watch the extra is you can have a really nice stay in a very nice hotel (one of the best i have ever stayed in) for a reasonable price.',happy
id43288,' my wife and i are no strangers to chicago - we travel there frequently. we are also picky about our lodgings. on our most recent trip we stayed at the hotel blake (hb) for four (-) nights. in our previous travels weve stayed at some supposed higher end (priced) hotels and while those hotels were nice we found the hb to be a great deal. our package included a reduced room rate valet parking and --day cta transit pass. our first room on the third floor was a little noisy (it was near the street and stoplight) but the staff at the front quickly and without fuss moved us to a higher room. the rooms were spacious clean and up-to-date. the continental breakfast while not elaborate was more than enough to satisfy our morning appetite and get us on our way. the hb is in a great downtown location within walking distance of some good restaurants bars and cta stops. the staff was friendly and helpful. we plan on staying at the hb again.',happy
id43289,' my grandson and i stayed here one night in july and loved the hotel. the staff was courteous there was ample parking directly across the street and the location was great. we were able to walk to the capitol the --th street mall and other sites with no problem. our room was very clean and spacious with a very large bathroom. i love hampton inns and this one did not disappoint. it gave the feeling of a very pricey downtown hotel at a hampton price. i would highly recommend this hotel to anyone and would definitely stay here again.',happy
id43290,' i will definitely stay at this fine hotel as often as i visit the windy city! the location is fantastic the amenities are great and the waitstaff are more than willing to go the extra mile for the guest. the hotel is undergoing renovation for improvement but i am willing to forego the inconvenience (which was not that much-waiting a bit longer for the many elevators) to have the wonderful experience of a fine establishment. i had been in geneva in october and tried to book a room there but with their reputation my lead time did not permit me. i still would recommend the swissotel to anyone who travels to chicago or anywhere they provide the excellent service to the traveler. cudos to your establishment. eja',happy
id43291,' we got an amazing rate on booking.com i would have gladly have paid more. the service was perfect the room spotless and the location the best i have ever stayed in seattle. so close to everything. i was a bit concerned with the monorail being right there but it does not run all night and even when we heard it in the morning it barely was noticeable. the lobby is awesome very stylish. the halls and common area are well designed. the room itself was a huge surprise. it was much better than i was expecting and pictures reflect exactly what you get. i ussually find that the pictures are never as nice and in this case it was a perfect representation. i loved the floor which is a nice change from rug found in --.- percent of hotels that alone made it feel cleaner. i really loved the bathroom the vanity area was nice and the shower was big and roomy. only thing we never had bath gel in the shower at all and it was never filled up....mind you did not request it to be filled up as honestly it is not that big of a deal for a two night stay plus i had other stuff with me. the bed was a little hard but nothing i could not bare. i love the pops of colour and the addition of the chair which was very nice. i can see how some people might compare it to ikea as the only thing i could see being an issue in the future is the dresser and counter top area. i can see that getting beat up over a year or two that being said it is probably an easy thing to fix and replace with new laminate. would i stay here again...absolutely and i am already researching dates for another trip. the location was great walking distance to everything shopping the market and the needle if you so choose (this time we did not go to the needle) and it is very close to the best restaurant in seattle called barolo. only reason i dont give it a - star is that for me a - star has to be something over the top. wonderful stay!',happy
id43292,' overall polite staff nice pool facilities and common areas however the noise is relentless in the room. if you happen to be in a room next to small children you are in for a long night and a very early morning. we were up every day at --- to the sounds of mother and crying child. as mentioned by others you can hear everything. but if you can stay asleep it is a nice place with polite staff and nice facilites',not_happy
id43293,' we stayed here for the weekend following thanksgiving and it was a great choice. the hotel is a - minute walk from the copley t station and a -- minute walk to the boston common. although we did not shop it is connected to two large malls. newbury street where there are also many high end boutiques is also very close. many restaurants within walking distance. the check-in was speedy and the front desk very accommodating and friendly. the concierge desk was very efficient and knowledgeable. the breakfast in the huntingdon was good and the buffet ample. if you are a fan of starbucks it is just outside the lobby! the room was well sizedthe king bed with its mattress so heavenly although the bathroom by north american standards a touch small. all in all we would definitely return to the westin copley place and really enjoyed our stay there.',happy
id43294,' bed bug site says zero reports of bed bugs here... hope that is true.',happy
id43295,' hotels in new york city are expensive ... no doubt about it! so if you looking for a budget option (relative to other nyc hotels) the pod is for you. as i was travelling solo i booked the single pod with shared bathroom. i was a bit worried about sharing bathrooms before the booking but took comfort in other reviewers who said that sharing a bathroom wasnt a problem. the room was small but i expected that from the hotel is site. however once you are actually faced with how small it is it takes a bit of a mind shift to get used to the limited space. decor was utilitarian and functional. the room consisted of a bed which was pretty big for a single bed (im -- and there was a few inches to spare) and comfortable. there was a small basin with just enough space to store my toiletries plenty of towels and the room was spotless. negatives (not deal breakers but simple things that could make one is stay just that bit better): the head of my bed was right against the aircon and under the window. the aircon was noisy (especially considering that my head was right by the vent). even though it was winter there was definitely a need to get ventilation into the room either by opening the window or using the aircon. so i had a choice to open the window and deal with the street noise or use the aircon and deal with its noise. i opted for the latter. although the aircon was right by my head and making a noise it became a white noise and i was able to sleep. but i have a dad who i used to hear snore through the walls of our house when i was a kid so lighter sleepers beware!! i could have moved my bed around and slept at the other end but i couldnt be asked to remake a bed that was tucked in and wasnt bothered by the aircon too much to ask reception to sort it out. for lighter sleepers you might want to ask for a room as far away from the elevators as possible as they bing everytime they arrive. i didnt notice it from my room (which was the furthest away possible) but i suspect the rooms closer to the elevators would probably be disturbed by the bings. the doors of the room arent the thickest ... for those who think that retro is so now or like to be nosalgic the --.-kbs dial up speed of the free wireless internet is ridiculous! i didnt go to nyc to sit and surf the internet all day so i wasnt expecting south korea ----mbs speeds but when gmail fails to load at times due to the slow connection it gets a bit annoying. one wants to be able to surf the essential sites such as airway is self check-in gmail tripadvisor and mta without having to hit reload several times before it works. bathrooms were very clean. they seem to be cleaned several times a day. there were two bathrooms on the floor i was on (--th) and most of the time they were available. at peak times -am to -am both were occupied but there was never more than a - min wait. be aware that not all bathrooms are made equal. bathroom number two was bigger and had a bigger basin than bathroom number one but both were adequate. plenty of hot water and a lovely rain head shower. one thing that would be great is if the hotel could supply robes. this would be useful when you want to nip to the loo in the middle of the night and dont feel like getting dressed (after a few beers the in-room sink looked very very tempting but for all you who are thinking oh my gosh he didnt did he?? i didnt...) and also after a shower it would be great not having to get dressed in the bathrooms (although i walked through the corridors with a towel around my waist putting anyone who walked passed me off their breakfast). roof deck is worth going up and having a look at all the skyscrapers and huge apartment blocks. one soon realises that new yorkers live in tiny places too and the cramped conditions arent only reserved to one is hotel room! great for nightime photography with a tripod and in summer i would expect it would be a great place to hang out. there is a sign saying hours of operation are between -am and -pm but i went up there at --pm and it was still open. even though there was a security cam no one came to tell me to leave so i suspect they may not enforce those hours? all in all i was with my stay at the pod. reception staff did their job but werent overly attentive (not that i had much to do with them). rooms are clean and deliver what they promise (dont compare prices with other cities - even london - youre just going to upset yourself) and the location is great for midtown shopping and sightseeing. if i were to go back to nyc id definitely stay there again.',happy
id43296,' searched trip advisor for a hotel that included breakfast and internet in the cost of the room. also wanted it to be close enough to old town but near the subway to get to the phillies game. the independent was it. didnt realize until i got there what a great place the independent actually was. there are excellent restaurants just a few blocks away. perfect location - centrally located to everything. we took a food tour and the whole time we were blocks from our hotel. rooms are beautiful. the breakfast that is dropped at your door in the morning was wonderful. loved the microwave and minifridge - definitely used them both. front desk staff was always so helpful in recommending restaurants and letting us know how to get where we were going (didnt have a car - walked or used public transit). wine and cheese in the lobby was excellent. wonderful experience and i cant wait to go back.',happy
id43297,' the hotel is under construction and the lobby is almost gone! the front desk can only accommodate --- staff members so be prepared for a long wait checking in-out or to simply ask a question. while my spouse checked in i went to ask the concierge for directions to a nearby restaurant that we had selected for dinner. there was no concierge at - p.m. on a wednesday night. i then turned to the bellman who was very rude. smokers line the walkway into the hotel so there is a smoke fog all the time. the room was ho-hum sand-colored sheraton with no extras or frills. it had the minimum of niceties with a small predictable bathroom. we attended a reception in the presidental suite and the upholstery was so worn it was in shreds!!! our room was not clean and the linens were not changed after it was requested daily. there were coffee grounds on the bathroom floor that were never cleaned the entire stay. there was an unidentified something on the edge of the toliet. i hate to think... we travel a lot and i would not stay here again.',not_happy
id43298,' my fiance and i decided to take a last minute multi city vacation to philadelphia and maryland. so the morning of the trip we did a priceline request and received westin philadelphia. it is about -- blocks from the -- st. amtrak station and is located by many of the top philly attractions like rittenhouse squarelogan squarebenjamin franklin parkway and plenty of shopping and dining options. positives: ***very nice room with clean linenswallscarpet etc. ***-- hdtv is a very nice touch in the --st century (many hotels still have old tv sets which can ruin the rooms look) ***the staff is very friendly and helpful. our tv had poor reception we called and within - minutes a repairman was in our room fixing the cables and the tv was then crystal clear hd. ***also we asked for towels and again within - minutes we had them. ***we didnt try room service but all the items were priced accordingly to a - star hotel. negatives: ***honestly nothing we were their for - nights and got a room rate of $-- a night off of priceline for rooms that were going for double or more because of the -th of july. ***the rainy weather...but i guess you cant blame them for that.',happy
id43299,' i have stayed at the marriott marquis on three occasions in the past - years. the position is brilliant the ambience furnishings and amenities very good but unfortunately i cannot say the same of the hotel is accounting system. on two of my three stays i have had problems with the hotel folio (final account). a credit card imprint is taken upon arrival - fairly standard procedure. on the night before departure a final account is slipped under the door stating that the sum indicated thereon will be charged against the card to facilitate a speedy checkout. at the end of my two-week first visit i found myself about to be over-charged by almost $----! fortunately i had with me my original quote for the booking - made directly with the hotel - and could prove that the daily rates now sought to be applied differed considerably from my quoted rates. i complained at the front desk and the daily rate was ultimately amended. however i was to find that the taxes which had been attached to the higher room rates still remained! following my return to reception to point out this oversight my account was finally corrected - and i was offered ---- marriott points by way of apology. my final indebtedness was assessed at $--- - down from the original claim of $----! for my third and recent --night visit i had booked a bed and breakfast deal through a well-known discount booking agency. at breakfast for two each morning when presented with a chit to sign - breakfast + tax and a mandatory $-.-- tip - i instead wrote a notation saying that all breakfast charges had been covered under our accommodation deal already fully paid. nevertheless on the morning of our departure the hotel folio under the door indicated that $---.-- was owing and would be taken from our credit card in respect of - - why -? -breakfasts! i approached reception and explained that we owed nil. the re-printed account claimed $--.-- - for - breakfast! this was still an error. i asked that a new one be printed with a credit of $--.-- so that my account would show a nil balance. this was done and i left with my receipt to that effect. i was therefore incredulous upon returning home to find a deduction for $--.-- on my next credit card statement! i phoned a number printed on the hotel folio for complaints and was informed that there had been no amount of $--.-- credited to my mastercard. this helpful and apologetic attendant said she could reverse an amount of $--.-- - which she did while i waited on my international call - but explained that she was unable to reverse the $-.-- tip. i let it go. conclusion: if minded to take advantage of a speedy checkout do check your hotel folio details thoroughly. it is disappointing that a luxury hotel of such a prestigious chain appears unreliable when it comes to preparing accurate accounts for its guests. one time in three is not good enough!',happy
id43300,' the hotel is very close to the airport. we stayed ovenight after arriving from out of the country. the rooms are very comfortable and quiet. if you dont want to eat in the hotel you do not have a lot of options within walking distance. shuttles run constantly. a lot of airline crews stay here and the shuttles are crowded in the morning. three completely full shuttles departed before we were at the front of the queue. plan accordingly',happy
id43301,' this hampton inn is on par with others in the country. it was clean pretty quiet and a great location. i liked the fact it was close to all the craziness at times square but not in the middle of it. we found great resturants just down the street on -th avenue...less busy and touristy than the other direction. with the subway just a block away we got all over town without a problem. only complaint is that we were there prior to xmas and the place was crawling with kids. the breakfast though free is such a zoo - of the - days we ate elsewhere. i would not hesitate to stay here again.',happy
id43302,' we stayed overnight at the jefferson for our anniversary and booked through jetsetter--im wondering if that wasnt the problem. the hotel and our room was immaculate but ridiculously tiny and im disappointed i brought my wife there--the room was in no way representative of what we saw on the website. the staff is excellent amenities were excellent we got nice extras for our anniversary--but for over $--- we should not have been put into a very nicely decorated closet.',not_happy
id43303,' i stayed at the sheraton recently for a conference and was very pleased with my stay. the hotel has two buildings the plaza building and the tower building but unlike some previous reviewers i didnt find this confusing. i was upgraded to a suite so i cant comment on the typical rooms but the room was clean if a bit worn in the bathroom (which was tiny). there were nice views to denver and the mountains from the room. the staff were all very friendly and helpful. the gym was very large and clean and the machines were fairly new and it was never crowded. it was too cold to try the pool but it looked pretty nice. the hotel is located right on the --th street pedestrian mall so there are lots of restaurants and stores within easy walking distance. there are also a couple of decent restaurants right in the hotel. the colorado conference center is a short walk away. you can also easily walk to the us mint the capitol building and the denver art museum.',happy
id43304,' it is a nice fancy tall hotel withinw alking distance of most major attractions. usual amenities: free wifi flat screen tv gym no fog bathroom mirror. con: only some elevators were working (and not very well) not cheap. pro: very helpful smiling and patient staff; great clam-salmon chowder. but the best thing i found was the beautifu small top floor uncrowded and quiet restaurant on a saturday night with good food great service and wonderful views.',happy
id43305,' i always have a good experience here...great location....service was impressive and good quality rooms..the hotel staff was great!! will be staying her again and i recommend this hotel especially if you are having fun in the city and arentt spending much time in the room anyway..',happy
id43306,' #name?',happy
id43307,' during our stay while we enjoyed the location of the hotel (downtown boston-newbury) unfortunately the nice room and locale were overshadowed by the horrendous customer service. the housekeeping staff was impatient the receptionist-guest services staff were attitudinal concierge was inattentive and the food at the hotel restaurant was sub par. in addition their room service menu is sadly inadequate (only --- items particularly in the evening) and is very much inflated. an undercooked cheeseburger fries a stale slice of cake and a drink was nearly $--. finally their business center was a total rip-off. if you want internet access you either have to pay $--.-- for every -- hours in your room or you pay $- for -- minutes (no im not lying -- $- for -- minutes) for internet access in their business center in the lobby. we shouldve known something was up when starwood refused to offer points for staying at this property even though they referred the hotel when there was no more vacancies at their other hotels and the fact that this property is within their affiliated network. please find somewhere else to stay other than this place. for the money you have to spend a guest deserves much better customer service than what this place offers.',not_happy
id43308,' this was my first visit to san diego and our stay at this resort was lovely. the resort is on a big island the rooms are spread out giving great privacy. the grounds are beautiful. the rooms are ok not luxurios but comfortable.',happy
id43309,' the staff is excellent and very friendly. they are very helpful and accomodating to the guests and went the extra mile.the rooms are very clean and the location is walking distance to several fast food restaurants. i personally believe for the price it is a steal and i would highly recommend it. i have stayed in seveal hotels in this area and this one by far is the best choice.',happy
id43310,' we stayed at the burnsley hotel on the --th of august thru the --th of august. this was our family is final vacation before the kids started school so we were very excited about the trip. unfortunately this hotel really let us down. the first problem began when we arrived tuesday night it was late and the kids were tired. when we went to the front desk to check in the woman there informed us that the room we reserved a city view suite on the top floor was unavailable. she told us that they were all already taken but that we could stay in standard room. isnt this what a reservation means that you reserve the room you booked?? so we had to check in to the standard - queen room which reaked heavily of cigarette smoke even though the sign posted in the room says no smoking in the rooms. obviously the previous tenant did not care. so we had to drag all of our stuff up and with - kids two of them - and under there was quite a lot of stuff to bring in. the next day we had to switch rooms of course the room wasnt ready yet the first time i asked and i had to come back and check later. finally it was ready and i had to haul everything up to the top floor by myself since the bellman was nowhere to be found and the person at the desk was not able to leave. so my - kids and i had to squeeze everything onto the cart and take two trips up to the room at the top floor. there was a very nice maintanence man riding up the elevator at the same time and he gratiously helped me load my stuff into the room. the room itself was much nicer than the standard queen nice and roomy with a great view of the city from the balcony. the only other major problem with it though was the a-c. it did not work very well at all. it was really really hot in the master bedroom while the living room stayed pretty cool. although one of the days both were not working properly. we also had to bring along a blow up airbed for the kids since we were told there was no sofabed. this would have been a great asset to the room but no of the rooms offer sofabeds. another problem was that the first two days one of the elevators was not working so we were always waiting for the one elevator and it was so slow! last problem was when my husband is friend who happened to be walking by our hotel one night saw some prostitutes right in front of the entrance to the hotel. this doesnt make the hotel very kid friendly in my opinion! :( so all in all it was a sad experience. the person at the desk was usually very friendly but i wish there were more people on hand to help out besides just the one person at the desk. the kids loved swimming in the outdoor pool and if it werent for that and for the larger suite that we had we would not have stayed at this hotel. if you are looking for a top notch hotel this is not the place for you! definitely not a - star hotel. maybe - ---.',not_happy
id43311,' i was very pleased with this hotel. i would call it a motel because it doesnt have inside corridors but this didnt bother me except for the fact that it was really cold in houston those days and we had to bundle up to go have breakfast. the exterior of the hotel is painted in a cheerful yellow. it has two floors. on the second floor there is a laundry room and an exercise room with a very good treadmill (i used it) another exercise machine and a tv. the breakfast room located on the first floor is nicely appointed. breakfast was good and included a large variety of items (even scrambled eggs). the staff was courteous and helpful and the shuttle to hobby was punctual and efficient. the rooms. they are surprisingly beautiful. the ceilings in particular caught my attention. the way the rooms are painted is very tasteful. we had a standard room and it had a small living room a desk tv a boom box microwave and a small fridge. the bathroom was very nice and clean. my husband and i were extremely pleased with this hotel and intend to go back.',happy
id43312,' we were looking for somewhere clean and safe and not too expensive - spent hours trawling this site and were put off many hotels after reading comments about noise or rock-hard beds or dirty rooms! this best western is fine - perfectly ok rooms with everything you might need (including an iron and a fridge). there is no bar or luxuries and it is not in a pretty location but who cares?! unless youre planning to spend lots of time in your hotel this is fine. free parking is a great bonus. the location on santa monica blvd (i disagree with a previous reviewer - this is not in the centre of sm but about -- mins drive east) is convenient for either central la or trips to the coast and of course makes the hotel really easy to find (it is right by the --- too - just look for the intersection and youre there). the staff were pleasant and helpful. we would certainly stay there again.',not_happy
id43313,' used an expiring rewards certificate and spent a very nice weekend in philly. the room was nice but one whole side of the hotel was covered with a tarp. evidently making some improvements but no issues on the weekend. no complaints until housekeeping knocked on the door sunday morning at -:--. what time will you be checking out? this is a hotel with a --:-- check out time. the room was clean everything worked but housekeeping was an irritant.',not_happy
id43314,' hotel is very central close to all major shopping restaurants and immediately next to the famous cable car turntable at market and powell streets. hotel staff is courteous (- out of - stars) and hotel has all the requisite amenities. buffet breakfast is worth it as it is both good quality and great quantity. hotel room (----) was more like a mini suite than a room. there is a small foyer inside the room which leads to a well appointed and spacious bathroom and a spacious master suite and a very comfortable king size bed. the photos speak for themselves. only minor issue the street noise which can still be heard on the --th floor. overall i would rate this hotel a recommend . tip: check out blondie is pizza right by the cable car turntable at market and powell - one of the best and most famous pizza places in the country.',happy
id43315,' this place is very nice very clean and people very welcoming. the place to stay in san francisco. thanks !',happy
id43316,' my family stayed at the roosevelt just before christmas and we were very pleased.(this is the second time here for us.) the newly refurbished rooms were nice and very clean. despite the hotel being fully booked the staff was always friendly patient and extremely helpful. when housekeeping was called for extra towels and pillows they were prompt and pleasant. the lobby bar is terrific with a old-time vibe and great drinks. our only complaint was the cost of the breakfast buffet. the food was excellent but the price is steep even by new york standards. other food options are nearby however. the location is perfect with grand central madison avenue and bryant park all right there. we will be back!',happy
id43317,' the last time i was in nyc i stayed at the andaz wall. my experience there was not the best. this time i was again booked to stayed at the wall st. location as i wanted to give the hotel a final try. however most of my meetings turned out to be in mid town and so i requested the andaz reservations manager if she could transfer my booking to the -th ave location. she obliged immediately and also managed for them to honor my rate at wall st. so this was already a good start. the hotel is pretty funky with an apartment feeling when you enter into the lobby. it is supposed to be a casual look with a relaxed attitude hotel. the hotel had upgraded me to a king room with the -th ave view. i could see the ny public library just outside my window. the room is huge as per ny standards. the ceiling was ----- feet giving it an even larger feel. the room was a bit sparsely furnitured but that was by design to give the room a larger feel and look. and hey who goes to nyc and stays in the room? the bathroom also had very good amenities. free wifi. free bottles of water and free minibar. if you can get a room at andaz -th within --- per night its a steal and well worth it. i will surely be visiting them again.',happy
id43318,' this was a fantastic place to stay. despite the place being very busy staff still had time to help us when we needed it. the location was close to everything the subway time square and shopping. we stayed here for - nights around easter and had no problems at all. it was a fantastic experiecnce overall and cant wait to get back there. the heavenly bed is worth every penny especially in nyc where everything is so busy.',happy
id43319,' the morning complimentary breakfast was very tasty with many choices. location was convenient to seaport village airport uss midway petco park the bay harbor tours and the convention center. our room was clean and spacious. all of the employees were helpful and nice. pacific fish co. was very tasty. nearby train and traffic was sometimes noisy but usually not a problem. happy hour was enjoyable. we only saw one bird in the eating area-atrium but it wasnt a problem. great hotel for families of - or more - would stay here again.',happy
id43320,' stayed here ------- for the weekend. i am never one to complain and i usually make the best of any mediocre or sub par situation i think trips are what you make them with your attitude but this hotel was awful for the price. long story but we got - nights at the hotel from a friend who couldnt make the trip. that being said it was ok since we paid half of what he paid for it. at $--- a night for two people (before taxes-fees) i was appalled by the experience. i have stayed at nicer hotels on michigan ave. for cheaper and with better amenities for the price. i cant believe what hotels think they can get away with. we had a double room on the top floor it was tiny and felt like a dorm. the view was an interior room of the other side of the north tower we were in. there were two beds when clearly in the past this room was made for one bed. the bathroom door wouldnt even open all the way from the bed being in the way. our room was so hot it was unbearably uncomfortable. maybe it is common but i have been in hundreds of hotels and have never had a room where you couldnt choose between having ac or heat. i realize this hotel is old (it definitely needs updates) but the entire hotel was set for heat. our window only opened - inches and we had to keep the room door open whenever we were in the room just so we wouldnt be smothered by the temperature. for the cost you think you could get something nice out of it. asking for a fridge was extra. internet was $-- a day. room service was average and overpriced not available late at night and are subject to --% tax added gratuity and a delivery charge! i just hate added fees. one elevator was broken. the other was slow and fit - people max. it took forever waiting to get from the --th floor to the lobby or vice versa. the mattress and bedding was the cheapest ive experienced at any hotel. you could feel every spring and the linens were scratchy and thin (not that you needed them to stay warm). the official website for this hotel is extremely deceiving!!! it looks like the pictures for this hotel were taken -- yrs ago. the same could be said about the pictures the hotel features on its postcards in room service binders and room keycards. the furniture is not the same even in the lobby. the furnishings and decor do not match the styling or updates made decades ago. parking was $-- a day not included in the nightly rate. nuff said. only pros: location right on michigan ave flat screen tv clean room-bathroom nice concierge. this hotel definitely charges enough to do some major revamping-updating. they need to invest in restoring the beauty of this old hotel. the charm is just not there.',not_happy
id43321,' we read the reviews on tripadvisor before booking and i have to say that they are pretty much correct. we really enjoyed this property. first of all it was easy to find ( good signage is important - getting lost in boston would not have made for a fun night ). secondly like others have said the noise - proofing here is great. i would not have known planes were taking off and landing if not for my daughter pointing them out! the staff here was fantastic. i have to say that i felt that they went above and beyond to accomodate their guests. the check in process went very smoothly and everyone ( staff wise ) that we encountered was very pleasant and helpful. with regard to the comments on the parking sitution ( $---night for overnight parking which i agree that i feel is a lot for guests ) so i called the guest services and they mentioned that as a aaa member parking is $--. that is a more reasonable rate for guests ( free would still be nice ) but i was glad that i checked on that and hopefully someone else can make good use of this information. :) we used the pool and the fitness center and both were nice. the hotel was clean and the room was very clean and the bed was comfortable. cant ask for much more! would stay here again for sure!',happy
id43322,' after traveling for over -- hours with -- high school students i was pleased to end the evening at the holiday inn express in san jose. i was greeted with a friendly staff member that had our -- rooms ready to go. good things because we were exhausted. the breakfast was amazing. (holiday inn express takes the crown for the best breakfast on our four day trip.) i loved the biscuits and gravy and the cinnamon rolls. yummmm.... steve (the manager) was a pleasure to work with and provided the most competitve prices in the san jose area. thank you for the welcome baskets on each bed. (cookies water popcorn fruit granola bars chips etc.) that was a surpirse and we all love it! we will return on our next trip!',happy
id43323,' the hotel was upscale and quiet. the room was spacious and i had a view of the square from my room. the bed was comfortable and the nighttime chocolates were sublime. the bathroom was large and the shower was fabulous. the service was excellent. i strongly recommend the formal english tea in the afternoon. a most delightful experience.',happy
id43324,' we had a very good experience at the best western. we stayed here because we have never had a problem with best western hotels and we had a $-- gift card that was issued to us because we had stayed on consecutive nights in the spring. that is a nice incentive that best western offers. the hotel is about -- minutes away from the inner harbor. they offer a free shuttle service which dropped us off and picked us up at the harbor. it also goes to the convention center and johns hopkins. our driver arnold was very punctual and pleasant. this service saved us a lot on parking. our room was very clean and modern. the beds were very comfortable. staff was friendly and informative. there is a very nice continental breakfast which included extra touches like blueberry waffles and warm maple syrup. there is also a restaurant entertainment theater fitness center conference center and pool on the property. no complaints at all about this hotel.',happy
id43325,' we stayed here for - days in july-- heading from sfo and heading to vegas. the rooms were nice and the beds were comfortable. the proximity to tourist attractions like hollywood was an added advantage. the rooms that we stayed in wasnt noisy at all. on the contrary it was quite peaceful. the only weak point was that it was slightly overpriced.',not_happy
id43326,' very comfortable beds convenient location for conferences pricey. get the lobster truffle mac n cheese downstais. decedent and delish!',happy
id43327,' very hard to find the entrance because there is no big sign with the hotel name on it also the entrance is located in a very tiny dead end street. traffic construction and securities all around the ground zero area so it made it very difficult to find your way in such a busy mess! hotel room fairly clean but very small and very noisy early in the morning (-am because of the construction).the view is so depressing because from my window i can look down and see the ---- memorial with all the construction around. it is the sadest view i ever seen in my life when you think of all the people who lost their lives right there and what is now left of the two towers (nothing). i spent my night being sad and praying for these innocent souls. choose a happier hotel for your vacation if you can ( i didnt get to choose it because i booked indirectly online).',not_happy
id43328,' taylor checked us into room --- but then later learned she had checked in another couple in this room. this couple tried to enter our room and knocked on the door. they went to the front desk and taylor called my room. i answered and she asked who i was and what i was doing in this room. i explained she checked us into this room and she giggled. eventually she said the other couple will be checked into room ---. the next day i found the bill slid under my door with presumingly the other couple is information on it. yep; name phone number e-mail address and credit card information. i was furious! i went downstairs to check out and asked if room --- received a bill with all of my information on it. the clerk shook her head yes and said probably . when i asked to speak with the manager she said they were unavailable. all because taylor never fixed her mistake in the computer when she learned that we were staying in --- and the other couple in ---. the other couple now has all of my information and the hotel doesnt seem to care. this is unacceptable and we will never stay here again. they did nothing to remedy the situation.',not_happy
id43329,' we received a complimentary stay at this hotel through a website. all we needed to pay for was taxes. we were a little apprehensive because of it being free but our doubts were dispelled right upon check-in. the staff was wonderful and the accomodations were great! our room was something out of hgtv! we have never had anything so modern it was fabulous! the hotel was located in northwest san antonio so just about a -- to -- min. drive to all major attractions. i felt the location was great. there are many restaurants very near by - within walking distance. unique qualities: the room was one big room with a wall divider in the middle. the flat screen tv (which was huge and you could also rotate) was positioned so you could see it from the couch and beds. it was decorated impeccably! they had a delicious snack bar which we indulged in. complimentary breakfast and also you could order from a touch screen and have your meals prepared that you could pick up and take back to your room.',happy
id43330,' i travel fairly often for business and i always prefer starwood hotels. they never seem to disappoint and are often reliable. westin was one of the lowest priced hotels on expedia (i booked last minute) so i took a chance with hotwire gambling that id end up at the westin. the lobby was really spacious and nice. the room was what i expected new furniture comfy bed bathrobe and new lcd tv. staff were really friendly and the doorman remembered us. area is walk-friendly with the shops at walnut just a couple of blocks away. continental is a nice place for brunch on --th and chestnut.',happy
id43331,' the room is beautiful comfortable. i went into the bathroom thought i had gum on one of my shoes inspected it and found it to be approximately - of freshly cut straight black coarse hair. this only happened while in my room not from the hallway going into my room. it probably came off the carpet because i did not see it in the bathroom until i inspected my shoe. i noticed hair in the bathtub of a different nature nor was the bath tub cleaned on our first day there once we left the room. the bed was made beautifully upon arrival but very sloppily on our first day there once we went about our touristing. the bathroom itself had dried up makeup or isomething in several places on the floor and dried gray clear stuff on the floor like glue or fingernail polish. the staff was great everything great except the hit and miss cleaning of the housekeeping department. i had also just stayed at comfort suites the weekend before and their cleaning was great comparatively. yes i would stay at the westin again but hope to have the room clean the next time.',not_happy
id43332,' this was our third stay at the mayflower park. each time it is great but even better this time. from check in to check out the staff were excellent. all the staff were attentive and were always asking what they could assist us with. oliver is is a great lounge and the royale cocktail was delicious. this is a beautiful lounge a relaxing place to sip and talk. andaluca is the restaurant at the hotel. excellent breakfast. the crab omelette was tasty and seasoned expertly. i would recommend the mayflower for a greatstay in the heart of seattle. valet parking is a bonus in this location!',happy
id43333,' this hotel is located in quiet area of downtown seattle. i loved the fact that everything was walking distance even pikes market. i did not want to have to drive any further into downtown to try to find parking. the space needle was just about a block or two away. pikes market was about --- blocks but not bad. we took the mono rail which was located fairly close to save on some walking. very clean rooms- the breakfast was wonderful sausageeggs waffles juice fruits cereals etc. if i am ever in seattle again i would certainly stay here. location- cleanliness- comfort- safety i',happy
id43334,' we stayed at this hotel for - days and loved every minute of it. our room had a great view and the hotel is very well situated and convenient to much of the city by foot or a very short walk to the train. the staff was very friendly and helpful.',happy
id43335,' loved it!! the unique concept and decor of the hotel made my stay truly memorable and interesting. the staff and manager were very amicable and helped me with my check in even though i had misplaced my travel documents and took a while to find them. they continued to be helpful and friendly throughout my stay as well which made me very satisfied with their service and interaction. the room i stayed in was a painted room in a pleasant pastel yellow orange and white while the beddings were clean and tidy. this surprised me as i had been to the hotel is website and expected the hotel itself to not live up to the glossy photos they had put up...however it did and i am very much impressed with the art in my room and the general presentation of everything else within the hotel which was simple yet unique. the location of the hotel was also very convenient for it was within walking distance to most everything i wanted to see while in san francisco.',happy
id43336,' on my trip to canada and to the u.s. in september ---- i got to know couple of hotels. the university inn in seattle was by far the best hotel i stayed in. prior to my trip i did some research and found that the affordable downtown hotels in seattle were either rundown not in a good neighborhood or not truly centrally located. anyway for tourists there is no point of staying downtown as seattle is large and very neighborhood-oriented. so one has to explore the city by car or public transport. in two tourist books (lonely planet frommer’s) the university inn was strongly recommended as a good alternative to downtown hotels. the hotel is located in the university district the u district for short a few miles ne of the center. the neighborhood is somewhat “studenty” with the typical kind of shops ethnic restaurants and bars. it is a ten-minute walk from the hotel to the bus stop and busses depart for downtown every ten to twenty minutes. the fare was only $-.-- so i did not use the complimentary hotel shuttle. i paid $--- + tax for a room with single occupancy which is a good price considering the quality. the rooms are tastefully decorated in modern style which is quite uncommon for hotels in this price range and immaculately clean. they even provided cleaning tissues for the phone and the tv remote control. the room had a coffee maker a safety deposit box and a small balcony. there was no problem with noise. the staff mostly students i believe took their job seriously. the room cleaning was fast. the continental breakfast was good but the sitting area was a bit small. there was a computer free to use in the lobby. the parking lot with camera surveillance was at the back of the hotel. altogether this hotel was a very nice experience and i would definitely stay there again.',happy
id43337,' i would not stay here again. i thought how bad could it be? it was a good location and the price was right. how much time do you really spend in the hotel? it was dirty - really dirty. i dont think they even change the sheets. the light fixture wires were just hanging from the ceiling - that cant be safe. alot of the bathroom tiles were missing and i dont think it had been cleaned between guests. the tv would not turn on. the front desk was rude rude rude!! it seemed so dirty we didnt even sleep between the sheets and used our sweatshirts instead of the pillows which didnt have pillowcases. i wasnt expecting a - star but i think it would have been cleaner to sleep on the street.',not_happy
id43338,' this hotel is in penn quarter housed in an old bank building just a few blocks north of the mall. it is across an intersection from the national art gallery around the corner from ford is theater and close to two metro stations. yes it has a pool but the water was cloudy and had soap suds floating in it during our two-night stay. unappealing if not downright unhealthy. also it is below street level small and claustrophopic-feeling. lobby also small but adequate. rooms appear to be freshly updated with attractive b&w photographs on the walls and nice bedding. our room had an unusual shape and the windows faced a wall. free internet definitely a plus but it is not wireless in the rooms. they provide a network cable though (hanging in closet). breakfast buffet was ok. there are other options nearby with more interesting fare (such as teaism).',not_happy
id43339,' great room - superb view of boston skyline at night really comfortable. water taxi service superb. service excellent - really friendly waiting staff concierge really helpful. couldnt fault it.',happy
id43340,' surprised i saw such bad talk about this place. i almost did not book it.... luckily i did. it was very nice the staff was so helpful and went totally out of their way to help me.. breakfast was pleasant but what can you say for a continental breakfast? easily accessible to the highway walk to eat some dinner or if you need to head to walmart it is a short drive away.',happy
id43341,' this is a great place if you want to be part of the venice beach boardwalk lifestyle. if you want some kind of - star place then pony up the extra $$$ and go there but for my money this was well worth it. the staff was extremely helpful and took care of anything that i had any problems with. groundworks coffee shop is just around the corner lots of food to be had and the accommodations fit what i needed - a place to just relax walk out of my room and go swim in the ocean and lots of the la-california lifestyle surrounding you.',happy
id43342,' i enjoyed my stay. the rooms were beautiful. the bed was so comfortable! they offered complimentary drinks (im not a drinker). i thought the price of the parking garage was a little steep ($-- every time we left the garage) most attractions are walking distance. the pool could have stay open longer.',happy
id43343,' room was clean and spacious. enjoyed the reception in the bar while playing billiards. very relaxing and breakfast was great! if you need to be in downtown dallas this is a great option. near shopping restaurants and attractions.',happy
id43344,' i did really enjoy my visit to san francisco and my stay here. i arrived at -.--am the mornin of check-in and was not seriously thinking at that time i would be able to check-in. but i was shocked to find out that i could!! my room was ready.i was on the fifth floor and when i didnt have my suitcase it was quicker to use the stairs instead of the lift. being young and fit the stairs didnt bother me. i think it added to the charm of the hotel. the room was small but for one person it wasnt a big deal.i would put the shower on and a couple of minutes later the hot water came through. it wasnt a big deal for me. although they offered ear plugs at check-in the city noise didnt bother me. i slept like a log. it was close union square and the shops but after walking all day around san fran that final block seemed like a mile. they had a computer which for guests was free but on my second day it was out of order and for the rest of my trip remained so. i asked at reception about another internet cafe and they directed me to one that was closed. but i had an enjoyable trip and would definetly recommend this hotel!',happy
id43345,' if you are looking for a decent place to stay in san francisco for less than $--- per night then the buena vista is just fine. you pay only less than --- usd as the location is not optimal (----- min walk to fishermans wharf or more to union square) although the hotel is easy accessible by public transport or own car. the free parking is a good plus. the rooms are decent but getting old and the cleaning ladies seem to be focusing on the big picture ...',not_happy
id43346,' let is face it there is really no such thing as a good budget hotel in nyc unless youre willing to put up with bed bugs and shady locales. the cassa hotel was a great hotel in a great location for a great introductory price. get it while you can! i gave it a - score on value because i believe anywhere you go anything over $--- is too much!! slainte!!!',happy
id43347,' frumpy nice people run-down property plenty of other choices in the area for the same money',not_happy
id43348,' while another reviewer noted that there is no street noise my room on the --th floor had so much noise from my neighbor that i wish there would have been some street noise to drown them out. from the heavy sighs of frustration to them dropping their luggage on the floor....i put some music on before i heard anything else. rooms were dated but clean and customer service was excellent! i just wouldnt stay here expecting a quiet stay.',not_happy
id43349,' i have traveled many places and i have stayed in a lot of hotels but henderson is wharf is one of the best. my husband and i stayed there and had the best time. the staff was courteous friendly and knowledgeable. when we checked in we asked where we could go for drinks and dinner and we were given plenty of choices within walking distance. the location of the hotel is perfect. it is close to all the action but tucked back facing the harbor where it is quiet and peaceful with a beautiful view. the lobby is very pretty and wraps around an outdoor area with a beautiful garden and sitting area. the room was large and clean with a great big comfy bed. the bathroom had plenty of space with nice plush robes and towels. the view of the marina was so pretty and close i felt like i was on a boat! if we didnt have plans that night i would have loved to just lounge in the room and watch the boats in the harbor. my husband and i plan to go back when we dont have plans so we can just enjoy henderson is wharf and fell is point! i highly recommend this hotel and i cant wait to go back!',happy
id43350,' i stayed in the old tower part it was old shabby and felt like there was no light (there was none! only lamps which werent that bright). felt like i was staying in a cave. the room was large and was fine but just well dated. bed was comfy! plastic-cardboard cups some flimsy robe that looked like it had been washed-used about a ---- times no slippers. just not that great. and wifi $--.-- per day. these charges are outrageous when other hotels offer a free service. good luck the whole thing feels like a bad tasting tourist mecca.',not_happy
id43351,' i stayed here with my boyfriend for - nights in may. we booked the hotel for its price and its location. the room was spacious but minimal. there was still plenty of space for perhaps a dresser of some sort to put our clothes. the bed is comfortable although out of the four pillows we were given each of them were a too high; some variation in pillows would have been appreciated. the washroom was nice and clean but could have used a rack on the wall to leave our towels. situated in korea town the hotel is located within walking distance of many restaurants many of which are open late in case you check-in late as we did. the hotel is surrounded by many residential buildings and despite a few earlier reviews the area felt safe and was not loud. the only thing i would advise for future travelers is to request a room on the top floor. our room was on the second floor and we were woken in the morning by the people above us. we could hear them stomping and moving about late at night and early in the morning. it was an annoyance but i figured we could tolerate it since we were only staying for - days. the staff was friendly and the hotel has free parking which locks its gates after midnight (- am i believe). the hotel was great for the price and if they work on a few things i would definitely return again.',happy
id43352,' the rooms are passable but the service and food at the restaurant is horrible. we barely got the rude young man behind the counter to take our order and then we were told that they did not have this or this or this on the menu which meant we had - choices of bad food. when we went to pay he told us he could not give us the bill and we would have to wait -- minutes! he was not busy just stood there and told other customers the same thing. we tried to complain at the front desk but the manager was not in.',not_happy
id43353,' my wife and i stayed in a basement medium sized apartment for five nights. the location was behind the philharmonic hall. most of the other houses in the area had been converted into apartments many inhabited by students. the apartment had a kitchen which was very handy for cooking some meals. the furniture was of a good standard. on the whole we enjoyed our stay for the price we paid which was much cheaper than nearby hotels. what let the apartment down was that it needed a good top class painter to give it a good finish and a general makeover. on our second morning we awoke to the sound of water coming through the ceiling. luckily the leak was above the sink and the water all went into it and only lasted a few minutes.',not_happy
id43354,' we flew in from sydney australia and reserved a room for the night before. the room was comfortable but the heating and air conditioning unit was very noisy. the windows needed washing. the room was basic. the dining room however was a delightful surprise. we had a fantastic waiter who was attentive and pleasant. the food was better than we expected. the hotel was adequate for a stop over between flights but nothing to write home about. we will find other accommodations in the future.',not_happy
id43355,' ive stayed at this doubletree location numerous times spanning a few years and each time ive stayed ive consistently had clean rooms helpful staff and prompt shuttle service. the lobby is pleasant and has free wi-fi with a nice fireplace. just off that is the lounge area and restaurant. there is also a full sports bar which seems to garner most of the food business. restaurant pricing is a bit inflated but with business travelers and expense accounts they probably dont care... there are numerous food options within a short walking distance otherwise so dont even worry about it. rooms are pleasant and well lit and ive never had a problem with noisy halls or neighbors. overall it is a pleasant hotel.',happy
id43356,' i stayed there - days ago. i paid $ -- for a night room was ok. but when i went to bed i felt that something is biting my leg under the blanket!! i jumped out of the bed and saw bed bugs crawling over the pillow and bed sheets!!! i grabbed napkin and killed one which was crowling over the pillow and that bug was full of blood that blood was probably from previous guest or maybe mine! it was so disgusting!!! i immediately got my clothes on grabbed my things and left! i also took couple pictures of those bed bugs. i went straight to the office told the front-desk clerk that their rooms are infested with the bed bugs and i required my money back. the clerk didnt look too surprised lol. he started calling somebody (i guess his manager) telling about what happened. i showed him pictures of bed bugs i took. the clerk was asking if i want another room hell no!!!!! i said i want my money back after that he gave me my money back and i left. never again i would stay in super - or any motel like that!!! and still over $-- for one night is not the cheapest price either! so dont stay there! unless youre ok with bed bugs. i saw the reviews below saying that there is no bed bugs and they didnt see any. listen if you did not see any bed bugs that doesnt mean there is no bed bugs in that motel. they bite you while you sleep! and you dont feel anything. and if several people says there are bed bugs in that motel - that means there are bed bugs in super - motel !!! i saw them with my own eyes and the other people did too! so be aware! go somewhere else where there is no bed bugs! also while i was checking in the clerk at the front desk (young indian guy) was too flirty almost sleezy and was trying to hook up with me. it was also disgusting. i hate everything about super - now!!!',not_happy
id43357,' i booked this hotel for - nights through priceline. my offer was accepted immediately. this hotel located at --th and locust is within walking distance of all center city philadelphia. you can easily walk to the reading terminal market independence hall even the italian market on -th st. check in was non-existent as all information had been recorded and prepaid. the coffee shop is good the prime rib restaurant is one of the most beautiful restaurants i have ever been in everything including the meal was perfect. our room on the -th floor was very good. maid service was good and the free newspaper was appreciated. wide screen high def. t.v. was good too. now the bad part: the shower heads need to be replaced! as a landlord i have replaced all the shower heads in my buildings with water saver units which are not only economical but keep water from spilling out on the bathroom floor. that was one problem the other was that it took very long to get hot water in the bathroom sink. i dont know what kind of hot water heating system the hotel has but i do acknowledge this is an older building and might be a problem. other than that folks call the warwick and book your stay here. december is a cold month and many places are closed for tourism until wednesday but again if you want a clean first class hotel with wonderful staff and appreciative employees then the radisson warwick philadelphia is the place to stay. p.s. (im from san francisco and we dont seem to have the high quality of service in our hotels)',happy
id43358,' finding a great hotel in nyc is difficult and can be quite a gamble. the lucerne hotel was exactly what we had hoped for. it was conveniently located easy parking friendly helpful staff. it was clean comfortable and had a classy historic feel. the restaurant associated next door was fantastic and it is just a short walk from central park. the neighborhood is classic nyc brownstone- beautiful and classy. the experience and value you received at this hotel prompted me to write this review- the first review ive ever written online.',happy
id43359,' really loved the hotel stayed there only -- hours but had a great sleep and good room service staff was friendly and got upgraded to a suite ..the good lighting was also a nice detail . really lovely hotel !',happy
id43360,' we could not decide which hotel to book out of all in manhatan. we were searching for good location good value for money breakfast good reviews.... la quinta was on our list but the price was a little to high (-nights ----usd for -). the last evening before departure desperate for a good deal the price droped to ---tax included+complimentary breakfast-worth the wait. the hotel is easy to find short walk from penn station. the staff was so kind and helpfull. the room was clean and spacious. would stay there again!( if so would ask for a street view room our was to darkview on the naibor building)',happy
id43361,' for the price in manhattan and the location this was a very nice room with extremely comfortable beds. it was also quiet and everyone slept well. the front desk manager on duty when we arrived could not have been more courteous. there is a hotel cat a mascot very sweet. there are also free apples in a bowl at the lobby desk-- big apples? the only thing i did not appreciate was the cold reception with show your room key and the evil eye when the three of us returned after a broadway play and evening out afterwards at a restaurant... a late night and party dresses and very high heels-- but just a lawyer and her teenager and the teenager is friend here. we werent greeted like guests upon that entry! the hotel isnt particularly set up for restaurants although there is one. it was nicer than the wellington. it wasnt far from radio city music hall or times square-- and it only cost $--- for cabs to the play etc. we just tipped and gave out -- spots to the cabbies. it cost about $-- from laguardia to this hotel for a cab. the hotel had marble steps and we walked down them for exercise instead of the elevator which was double the french vertical room dimensions. oh and we went for my daughters sweet --. the hotel doesnt make a fuss for a guest there for this type of occasion.... well at least a non-celeb! the other funny thing was that i didnt have change and the bellman looked disappointed when he received a $-- tip for taking up - carry-ons. where we are from... the mini apple... about $--$- is all he would get or zip! it is not like it was a wooden nickel!',happy
id43362,' i knew i didnt have to worry to find a place to stay in pb for the night. front desk service was friendly and took care of what you needed. thanks to alexandra and the rest of the staff. registration...check inn and chilling out at the pool next to the walkway on pb was awesome. i would stay here again',happy
id43363,' this is very nice hotel although i dont believe it to be a - star. i booked this hotel on priceline and got the room for about half the advertised price. i was with my stay the rooms were spotless and the beds incredibly comfortable. the staff were the normal snobby breed you get in these hotels but were professional and got us situated as one of the rooms had to be changed from a single room to a double without any fuss. it was off the riverwalk but it was only a - minute stroll away i knew that before we arrived so that was no big deal. overall well worth staying there if you dont have to pay full price.',happy
id43364,' for a hotel that advertises themselves as a business hotel and is right next to the central courthouse you would think that they would cater to the business guests. wrong! i stayed here overnight for a hearing that was at the courthouse the next morning. the room was average bed was comfortable but average room. there was a $--.-- charge for internet on top of a room that was already $---+. ridiculous. the other way to park is to valet your car at $--.-- a day and then i had to check out to make sure i was gone by noon or they would have charged my car another $--.-- so i ended up having to pay to park in the courthouse parking lot for $--.-- on top of it. room service was good but overpriced and there were only high class food items nothing basic on the menu. im a rewards member and will not be staying here again.',not_happy
id43365,' situated on a street that contains a motel - america is best value inn and an econolodge this hotel seems perfectly content to be the best on its block. it is... barely. i recently was awarded this hotel via priceline.com. this hotel is dingy depressed and barely adequate for its function of a place to sleep. hidden in a corner off of an access road near i--- one has to circumnavigate through seedy hotels and a sex shop to find this gem. at the door i was greeted by a torn piece of notebook paper sternly declaring that you must have a credit card to rent a room. no exceptions. i paused wondering what they were trying to avoid but speculating that some of the rooms must have been trashed by the locals given its surroundings. the parking lot is dim. i felt that i was in a bunker as the hotel is wedged between the freeway fences and a stockade fence that is at least -- feet tall. upon entering the first set of doors i entered a lobby that had a faux crystal chandelier hanging from the ceiling giving an air of pseudo-sophistication. to the left was a breakfast bar that provided me with rubbery sausage product and grainy eggs(?) the next morning. the seating was old worn down and sparse. once again the lighting was dim. check in was smooth but i felt like the place was completely empty. the hallways and elevator were equally dim and dirty. the carpets were vacuumed haphazardly. along the seams between the floor and the wall were clumps of dirt that had been pushed rather than picked up by a vacuum. (this was the same as the inside of the room). the lighting panels in the elevator were badly stained. the room itself did not improve much either. along with the dirt clumps on the floor there were black ceiling stains in the bathroom. the lighting in the room was very poor. at least the bed was comfortable and i saw no signs of bed bugs (thank god). i reserve giving a hotel a - for situations where it is shock-the-conscious bad. that is why i ended up giving this one a -. perhaps i am being too hard on this hotel but given the quality i would expect from a hotel carrying this brand this hotel fell woefully short.',not_happy
id43366,' great hotel in a good location. had a room on the --th floor everything was fine. i booked a champagne & roses package (treat the wife!) which actually worked out cheaper than the standard package by a few dollars. had fresh roses delivered every evening. the lifts running up and down the inside of the building are something to experience and the revolving rooftop restaurant is a must great views of the surrounding area. wallpaper was stuck down room was very clean and of a good size and had a good bathroom too. i would recommend this hotel.',happy
id43367,' the staff here is exceptionally wonderful. the room itself is sufficient with kitchen area and balcony overlooking the pool. it would have been nice to be able to open the door or hang out on the balcony but the hotel is situated on a noisy street next to a hospital with ambulances blaring throughout the day and near a highway entrance. not that relaxing in that sense. however the double pane glass doors do shut out the noise really well and we didnt have any problem falling asleep. it was pride weekend and the hotel hosted a nice bbq party for guests. breakfast was the standard fare; cereal make your own waffle etc. parking was really nice to have because this area (hillcrest) is difficult to find parking. oh and free wifi. we picked this hotel because it was walking distance to tons of restaurants and shopping plus easy access to other neighborhoods. we were looking into relocating to sd and didnt want to be stuck downtown or at hotel row. this gave us a better sense of neighborhood scene vs. tourist areas.',happy
id43368,' had a strange-mixed stay. the location alone makes it worth recommending... and with a make-over it would be a jewel. as it stands the rooms themselves arent even up to --star quality despite the many amenities offered. pros: large room the various tour companies stop directly in front of hotel hotel connected to huge shopping center (prudential center)... ties in directly from hotel elevator on -nd level large pool area with impressive gym (for a hotel). location was great for getting around town... and tons to see-do within easy walking distance. cheap price through priceline bidding process (won). cons: bathroom was very dated had a weird (and very loud) industrial type of toilet (no water basin above toilet all hard-piped and mounted to wall with huge bolts) and had some mold in it... the counter was nice (granite) the rest was old and quasi-gross. drapes were old and let in tons of light. tv reception was poor. rooms were simply very dated (everything looked like it was at least -- years old except for the newer flat-screen tv is). other: service was mixed. the front staff and valet service were great... but one day we left the room at -am returned at -pm... and the room hadnt yet been made (but the following day they made the room at -am).',not_happy
id43369,' we chose this hotel as we were getting married in new york on top of the rock and it was a good central location for our guests to meet and for us to enjoy new york. from arrival all staff were exceptional in their customer service. we were allocated our concierge room with a stunning view overlooking times square on the --th floor. an immediate problem of inadequate hanging space was resolved in minutes by reception and housekeeping. from security to concierge front desk bar staff and maid service they all quickly recognised us and everywhere we went we were warmly welcomed and congratulated. the maid was a delight and despite all our wedding gear cards and flowers etc. kept our room clean and tidied everyday as well a smile to greet as we passed in the corridor. bar staff were always smiling and joking with us and when all our guests arrived for a pre-wedding meet and drink together sorted out seating for us and noticed when anyone new arrived so they could receive a drink promptly from the bar. drinks prices are very reasonable for a hotel of this calibre in a capital city and the bar snacks are excellent. the hotel is restaurant is also excellent compared to other crowne plazas and most hotels of this rating and would thoroughly recommend it. food was reasonably priced for a hotel of very good quality and the views stunning. in contrast the concierge continental breakfast was fairly standard but certainly more than adequate. the location of the hotel is fabulous for exploring the city on foot or by subway and the bell service will get you a taxi in seconds if you need one. there are lots of choice in bars and eating out places from cheap to expensive all within easy walking distance and the concierge service was to give advice or book a table for you. the day after our wedding staff not working the day before came and congratulated us. for such a busy large hotel the staff were amazing and helped to make our stay truely memorable. our room was typical of most crowne plaza is though with exceptional views. heating-cooling was a bit hit and miss as it it is in most hotels apart from the very best. the availability of many sockets was a great help in today is high tech age. the bathroom was kept immaculately and the shower was very effective. the lack of a fridge is something that needs to be put right in the next refurbishment. lighting and bed comfort was very good. overall this hotel is exceptionally well managed with a good focus on customer service and an excellent staff. despite its business-conference facilities it some how manages not to be impersonal and welcoming to holiday guests.',happy
id43370,' for our senior trip we stayed at the crowne plaza hotel. positives first. the bed was excellent new matress. well thats about it.. negatives the window would not shut there was construction right below our room. to take a warm shower you must wait at least -- minutes for the hot water.... the carpet has seen better days. on the hotels website they advertise free internet but when your there they charge $--. i guess the hotel is pretty good for nyc.',not_happy
id43371,' we only stayed at the woodfin for two nights but we were thoroughly pleased from the minute we checked in. after check-in we were lured to the aromas of the manager is reception where they were cooking pasta dishes with the ingredients you choose. it was incredible. as we were looking that over one of the front desk clerks ran after us because we left the front desk before they gave us our container of complimentary delicious cookies! that put a good taste in my mouth. we then got to our room and were pleasantly surprised at the cleanliness and at how wonderfully equipped the room is. we had a - bedroom suite and they offer a full kitchen with utensils pots and pans dishwasher garbage disposal(!) microwave and convection oven and - electric burners built into the counter. there is a full size refrigerator iron and ironing board and many other ammenities. they even leave a list for you to check off food you need and you can add to it and they will shop for you for no extra charge! i think that is great! there was a tv in the living room and the bedroom and they offer free hbo. in the am they offer a full buffet breakfast with omelets available. all in all the stay was great the front desk very helpful and the rooms impeccably clean. i highly recommend this property and i hope to be back!',happy
id43372,' ok..so this is my -st night at the crowne plaza times square and i already wish i had went back to the novotel :(..we checked in around ---- pm ..everything seemed ok although our request for any available upgrade or good view available seemed to be looked over ( rubbish view)..we try to log on for the wireless internet and it wont let us ..so after going for dinner i go to the main reception to ask why..simple they have me registered to a different room then made to feel like a criminal.when i say my id is in the room i only have my credit card or room card but my other id is in the room ----..that isnt your room ?? erm yes it is..security and a manager then take us up in the lift very silently i might add then say sorry for the confusion..well dear ..so am i very sorry i came to this hotel....novotel all the way in future ..',not_happy
id43373,' this hotel is not that bad. the rooms are not the most stylish as they are made for holiday makers that just get drunk and have kids charging around the rooms. the location is ----- the cost is also ----- but the actual rooms themselves are ----',not_happy
id43374,' as we are travelling together as a family (- adults and - teenagers) we ordered (well in advance) a room with - beds. when we arrived at the hotel they informed us that they only had a room with one bed for us but that they were going to put some roll away beds in our room. unfortunately these bedes did nor arrive un til well after midnight and they turned out to be dirty and defect making them unpleasant to sleep in',not_happy
id43375,' me and boyfriend stayed here for - days and we really loved it! friendly staff nice rooms and we loved the swimming pool. till we meet again!',happy
id43376,' we stayed at this hotel in august ----. it is very nice with large rooms very clean comfortable beds etc....no complaint regarding the accommodations or location in the downtown area. the major disappointment and surprise were all the excessive fees. parking fee at the facility is $--.-- per day; a mandatory facilities fee of $-- per day to have your bed turned down bottled water & access to the gym regardless if you refuse the water refuse the gym offer and not have your bed turned down in the evening; a transient occupancy ff tax fee of $-.-- per day and a tourism mktg assess fee of $.-- per day. all of this plus additional taxes & fees of $--.-- per day from priceline.com. needless to say although this is a nice hotel there are other nice hotels in the downtown area that you may wish to consider. unfortunately when using priceline.com after you place your bid for a hotel you do not know in advance which hotel will be selected for your bid. consequently you could be subjected to all these fees and not given the opportunity to back out of your bid. it makes one wonder what the value is by using priceline.com. happy travels!!!',happy
id43377,' we wanted to enjoy our stay after reading the reviews etc. the rooms and the service was as expected. the hotels location isnt ideal if you are looking to spending time around times square and central park etc. but it was quiet for nyc which is no bad thing... the only small negative was that our stay was over christmas when the snow hit nyc. we had our flights cancelled so needed to stay for further nights. ( it turned out to be - more nights! ). yet the hotel couldnt give us a room at anywhere near the rate we has paid as apparently the rates had gone as much as another £--- a night. dispite the fact there was - foot of snow everywhere so i doubt there would be a huge influx of new guests as the airports where closed. we wernt partculary impressed with the attidude and lack of any kind of flexibility. they then watched us make our way through the snow with - large suitcases knowing our predicament but still ot offering a deal...dissapointing in the end.',not_happy
id43378,' if it were not for the nice people the whole stay would have been a disaster. the worst part i would have to say was room service. the menu was a little pricey but not bad considering where we were at. what really upset us was on top of a hefty delivery change was a --% gratuity charge. the service was ok very good even but --%??? i dont think so. then i went looking for the ice machine and never did find one so i called the front desk and was told to have rs deliver it. with a delivery charge plus --% gratuity added we just drank our water cool from the tap. we canceled our planned -nd night and went back home. i could go on with other items as well ($-- valet fee???) but will just say the next time we want to spend the weekend at a --star hotel we are going back to the houstonian.',not_happy
id43379,' we spent three nights at the embassy suites at the beginning of may. my husband and i were traveling with my -- year old mom so we wanted accommodations that would give us extra room and a bit of privacy. the hotel served that purpose very well. the suite was quite roomy with a separate living room area bathroom and bedroom. this made it easy for three adults to be comfortable and get ready with ease. the embassy suites is quite lovely inside; all rooms open to an indoor courtyard area. breakfast is good--cereal yogurt bacon scrambled eggs and some danishes. you can also get a custom made omelet and even pancakes. are there better breakfasts in philly?? for sure but it was adequate. weve stayed at several of the hotels along the strip there by the airport. the embassy suites is by far the best of the bunch. but it is more expensive than the others.',happy
id43380,' sure the decor is kinda neat but there was hair all over my bathroom. like not just a strand here or there. no trash can in bathroom and it all looked a little marginal. definately not cleaned well. who runs this place hilton or another company? overpriced and i would not stay here again. i am a hilton gold member.',not_happy
id43381,' my sister mother and i were there for a - day trip which turned into a full week and a bit thanks to hurricane sandy....this hotel location is perfect! we were far away enough from the flooding and we never lost power...we got a price break once we were stuck there for - extra nights... the staff were incredible and we felt for them as they had to bunk in at the hotel as they were also stuck due to no transportation and some had no power at their homes... i would recommend this hotel to anyone...staff were incredible! they do need to purchase new mini fridges though...did not work... would return definitely!!',happy
id43382,' i just returned from spending - nights at the wellington hotel. for the price the room was a dissapointment! the beds were very comfortable and the the shower was great - never a problem with hot water (room ---). but... the room was very small the air conditioner sounded like a jack-hammer going on and off all night the shade had a tendency to slowly rise in the middle of the night - and the street lights can be very disconcerting! the room and bath - both old were fairly clean but someone has neglected to vacuum the closet floor or vents in months! and dont try to get to the lobby in the morning after -:-- - unless you take the steps. on the plus side the front desk and bell staff were very attentive and pleasant and the location cant be beat. a special shout-out to danny who went out of his way to be very helpful!',not_happy
id43383,' the fairmont olympic used to be the four seasons as we were here the week after ----. and happily there have been vast improvements. the accommodations we were upgraded to a suite perhaps because they could not find our reservations. that was obvious. but nevertheless the upgrade more than made up for the glitch. the room was beautiful and spectacularly clean. as the elevator opened to the --th floor (we were in room ----) i was impressed by the beautiful colors of the hallways---a subdued butter yellow and a beautiful deep tiffany blue. the room had - tvs a cd player with a cd of jazz standards. the great perk was free wireless internet. that was a huge thrill. housekeeping service is given twice a day. (turn down service at night.) my only complaint is the a-c. there is a thermostat and fan control but they did not seem to work as the room was hot. the windows unfortunately could not be opened. the vents were located on the window sill which was totally blocked by two curtains...well you had to close them for privacy. anyway we kept the curtains open and the room just would not cool even if we placed the thermostat on the lowest temperature. i do believe that hotels have thermostats only to make guests feel that they can control the temperature but i am sure that the thermostat is controlled by the hotel. that really ---- because it was hot at night and we could not use the nice comforters because it was too hot. my other beef is the pillows. they are very long and amazingly very heavy. but when you place your head on it it just gets flat. so we woke up with stiff necks. but the bed is wonderful and the beddings just superlative. please upgrade the pillows. we took a peek at the standard rooms and they looked very nice as well. shuckers the restaurant downstairs is very good but the bella epicurean a bakeshop on street level is simply amazing. anything there is fabulous...and so good it is almost criminal. the service the concierge was helpful and most of all cheerful. this we found to be standard from the reservationist to the housekeepers. when calling for room service the voice on the other line was super pleasant and accommodating. i asked for an egg white omelette with spinach and feta cheese---not on the menu---and they were more than to oblige.they were also very accommodating when we requested a late check-out time of -:--. no problem. that was just an extra perk that they did not have to grant but did. they earned our business and loyalty right there. location pike street is just about three blocks away and pikes market is walking distance. nordstroms macy is sephora rite aid tiffany cartier coach barnes and noble etc...all are walking distance.the hotel location is just great for me. i walked all over and had a great time. try the restaurant on union and -th called wild ginger. we will most certainly stay here again and would highly recommend the fairmont olympic in downtown seattle.',happy
id43384,' i stayed at the novotel with my wife at the start of this month.it is a great hotel for a weekend break as it is convenient for everything. we paid extra for a room with a view over times square. the best thing about this hotel is its convenience for a tourist as it is close to the tour bus stops. we used city sights and prepaid for a -- hour pass which covered everything including a trip to ellis island and the statue of liberty with most informative guides. it is also a short walk to the resturants on --th and --th streets west which cater for all tastes and prices. we enjoyed john is pizzeria on --th and juniors. gallaghers steak house next door to the hotel was excellent although a little pricey however the meat was excellent. the only downside was a problem in getting a taxi back to jfk as we hit the change of shifts for taxi drivers which is between ---- and ---- and it took -- minutes to get a taxi. if you need to get to the airport at this time it would be better to pre book transport from the hotel.',happy
id43385,' we stayed at the hyatt this past week and found the following: we traveled with a -- year old child and we enjoyed the location which was terrific. the hotel was very quiet something rare in san francisco. the decor was simplistic nothing special at all that would suggest you are paying top dollar for the hotel. the customer service was very very good. the buffet breakfast was good if you dont eat the fake tasting eggs and get an omelette made to order instead..the rest was very very good and high quality. the concierge was was helpful. the beds were terrific the garbage cans were a joke enough to put in a tissue box practically. it is amazing that hotels that charge more make you pay for internet service while across the street the holiday inn was less money and did not charge for internet..go figure. the more expensive the hotel the worse the toileties smell i have found...true here at the hyatt. given all of this i would go back if i could afford it again. san francisco is hotels dont look as wonderful as those from other cities. enjoy.',happy
id43386,' i cant believe all the rave reviews this hotel has. i decieded to stay here after reading the reveiws here and have never been so disappointed in a hotel. it is nice that it is near the white house national mall etc. however that does not make up for the problems there. i had no hot water the first morning i was there and called for help. i was told to leave the water running and this was after it had already been running for -- minutes. so i left it running for another -- minutes and still no hot water. i thought the keep the water running was an interesting solution from a hotel who leaves all kinds of information about being green and saving water in the room. i stopped at the front desk after my freezing shower on my way out and reported the problem again. no one ever followed up with me. i did have lukewarm water that night and thankfully hot water the next morning. the individual room thermostats would not cool the room below -- degrees. the room was hot. i had to call and request a fan which was provided quickly just to be able to sleep. also the door slamming started each morning on my floor at -:-- am. i dont understand why such an upscale hotel cant put door closers on the doors to keep them from slamming. the room was large but nothing special. it could have been a hotel room in any number of franchises i have stayed in this year. i would have checked out and moved however the hotel charges a rather substantial early check out fee. no invoice was provided at check out. i was told that an invoice would be emailed to me that day but one has not yet been received. i will not be a returning patron of this hotel. next trip maybe the hay adams or the hilton garden inn.',not_happy
id43387,' my husband and i traveled to seattle for our --th anniversary. i chose the grand hyatt because of it is downtown location and because we wanted to stay in a luxury hotel for this special occasion. the grand hyatt did not disappoint. we stayed in an executive suite and enjoyed all the amenities that came with it. while there was a mini-fridge that was fully stocked with all the usual there was also a larger mini fridge where we could keep snacks or water etc. that we purchased ourselves. the room was worth every penny. starbucks right off the lobby was great. ruth is chris steakhouse was wonderful although we only had appetizers and drinks when we arrived since theyd already stopped dinner service. we had breakfast there our first day and although delicious it was far too pricey. housekeeping was wonderful. the room was quiet for the most part. hotel staff was polite and helpful and we really appreciated all of them making this trip so memorable. i hope we make it back someday.',happy
id43388,' we recently stayed here to attend our son is graduation from columbia university. the location is excellent. it was easy to get to columbia a subway station is just a short walk away. my wife has been having back problems and we checked in late at night. we asked to have a room with a good chair for her to sit in. after some deliberation the front desk said they just didnt have anything available just now as most guests had already checked in. the room that we were given was very tiny and though they offered to move a chair in for us it was so small that nothing would fit. they said that if we would leave our bags packed and in the room they would see what they could do in the morning. when we returned in the afternoon we had been transferred to what could be called a junior suite . the room was over twice as large had a nice couch for sitting and two other comfortable chairs. the upgrade was complimentary for the rest of our stay and although we usually dont spend too much time in the room it was just what the doctor ordered. the friendliness and eagerness to help was over the top. i would definitely repeat at this establishment. the immediate neighborhood is marginal but with a short two block walk there is a noticeable upgrade. very nice restaurants nearby and easy walking distance to the natural history museum. very quick subway trip to times square and theaters. highly recommend this hotel.',happy
id43389,' wife left cell phone in car valet offered and went back to get phone for us.very good experience!!!! will come back!!!!',happy
id43390,' the hotel is in chinatown more so than the financial district and just a couple of blocks away from little italy which is great! the rooms were quite nice the beds great! the bathroom was unique with a sliding door. if youre sharing with someone you dont know well this could get tricky there is no lock on the door and it doesnt always close well. other than the bathroom door the ony other complaint i have is the elevators. i went as a member of dragon boat team and tons of other teams were there as well. having only - elevators for --+ floors did prove to be challenging for the number of people coming and going on a regular basis. i walked the stairs a few times to the -th floor and actually made up there before others who took the elevator. i stayed - nights and enjoyed the hotel. we got a good rate since it was a large group. i stayed - additional nights in sf at the donatello which was quite good as well very different location. the rate for the hilton was too much for the additional nights.',happy
id43391,' loved the newly remodeled chicago affinia! stayed there in a suite on upper floor- very comfortable large room. the location is the best-close to everything- one block from michigan ave. the rooftop bar has a wonderful view of the city best raspberry margaritas! the staff was very helpful. c-house restaurant in the hotel was excellent and ginos east is right next door and they deliver. the parking was ridiculously expensive typical for a large city and the elevators in the hotel are too small and slow.',happy
id43392,' this was the hotel we chose for our honeymoon. very nice not the best we stayed (check my loews santa monica review if you want to see what i like) - but clean confortable and with views to die for! nice hotel in center good balance quality - money. btw the honeymoon was perfect and we loved every minute.',happy
id43393,' you cant get much closer to texas history than staying at the historic menger hotel. it is right across the street from the alamo and is within easy walking distance to the san antonio riverwalk and the convention center. the rivercenter mall is right outside the back doors of the hotel. the hotel offers rooms in the historic part of the hotel as well as more upgraded rooms in additions that have been added. the pool is wonderful and the service has always been excellent.',happy
id43394,' finally a hotel room in nyc that is bigger than you expect! ziggy the front desk guy was a bit of a creep as an -- year old man desperately trying to lay a finger on my bag to justify a tip (which i reluctantly gave even though he carried nothing) but otherwise this hotel is great. it is a bit stuck in the late --s-early --s with the old tube tv but who is going to watch it anyways? the beds were ok and the view from our room was great. the only downside to this hotel is being in the murray hill area we found ourselves taking crosstown buses-transferring more often than wed like to reach the tourist attractions but the area is also lower key and quieter so that is nice too. they also stored our luggage for a few hours free of charge. plus free wifi!',happy
id43395,' when i look for a hotel one of my most important requirements is: no noise because im a light sleeper. i was not disappointed by the westgate hotel: no streetnoise at all. the rooms have a common entree with the adjacent room which might cause inconvenience; i was lucky to have a quiet guest in that room. the hotel is very clean friendly people at the desk. near the entrance a room with - computers with free internet-access. very close to the gaslamp quarter. i can highly recommend this hotel.',happy
id43396,' my wife and i spent our --th anniversary at the westin market street. we booked our getaway based on recommendations from trip advisor and were very pleased with the result. very central to cable cars sightseeing and shopping. excellent restaurants in close proximity. very well appointed room very quiet and comfortable. valet parking was in line with other large us city hotel charges and very prompt. the concierge at the desk kim was extremely knowledgeable about san francisco and had extensive knowledge about a number of restaurants in the city. we had a problem with a cleaning issue with our room but as soon as it was brought to the attention of the housekeeping manager susan it was very promptly corrected. the breakfast buffet was very good and service was excellent. we very much enjoyed our stay and would not hesitate to stay there again.',happy
id43397,' we visited new york in september ---- and stayed one week at the chelsea lodge. it’s located in a nice neighborhood with plenty of restaurants nearby (check murray’s bagels for breakfast) and subway stations at walking distance. we recommended this hotel to friends and family who all agree: if you’re just looking for a room to sleep or rest after exploring new york city this hotel is all you need.',happy
id43398,' i originally stayed at this red roof in february and did not have any major problems. however when i called to check the availability of rooms for a date in march an employee took it upon themselves to access my credit card information from a previous stay--you only have to stay once to be considered a regular guest and your credit card information saved a policy i wasnt aware of--and made a reservation for me even though i did not authorize it. when i did not appear on that date--again i was only checking availability not making a reservation--i was charged for the night. i have spent a great deal of time in the past two months trying to have this charge removed and have gotten a different response from each local and-or corporate employee i speak to. i was even told that it was assumed that i was making a reservation when i simply gave my name even though i did not give them my credit card number nor authorize them to use the one on file. do not stay at this hotel unless you are ready to be charged for a room you did not reserve and did not stay in. i will never stay at another red roof inn no matter where it is located.',not_happy
id43399,' my husband and i enjoyed a wonderful date night together at magnolia. while my husband checked-in i sat in the cozy lobby area warmed by the glowing fire in the nearby fireplace. our room was gorgeous comfortable and even had an excellent view of downtown houston around the magnolia. we didnt pass on the offer of milk and scrumptious chocolate chip cookies later that night!',happy
id43400,' we have stayed at this hotel before. we got the room through priceline so we got a good price. the hotel is fine but nothing spectacular. we took our dog with us which was nice but found out at the end of the stay that we were supposed to be in a special dog friendly room. a woman staff member knocked on our door and informed us of this --- hour before check out and wanted us to move all our stuff! she was rather rude to myself and my husband. i dont really like to stay in hotels that have special pet rooms since those rooms tend to be older and dirtier:). overall the hotel was fine but nothing exceptional. besides a few of the bellhops who were friendly most of the staff was polite at best.',not_happy
id43401,' the service was fantastic! enjoyed the comfort of the beds and the room size. could not ask for a better location we took the metro everyday and only had to walk across the street to catch it.. the best things that we liked about the hotel were the staff food and the location.. did i mention the staff ? gennaro was fabulous! ( he and fose will take very good care of you) my promise to you...thank you george for taking care of us too! ( he is your director of food and beverage ask for him )',happy
id43402,' i have only recently discovered tripadvisor and cant help but laugh when i read some of the review on carter hotel because they are so true. i arrived in new york late one evening after my flight had been delayed and the airline had lost my luggage. i had expected to travel by train to philadelphia that evening but decided on impulse to stay in new york for the night as i had been told by the airline that my luggage would be arriving at jfk early the next day and i thought i would make the most of the situation. anyway i travelled into times square and began looking for a hotel but everything was so expensive! eventually i seen a neon sign saying carter hotel - $-- a night and couldnt belive my luck. upon entering i thought the reception was a bit rough but hey it was only £--! i checked in (with the staff behind secruity glass!) and a gentleman came to show me to my room. he reminded me of someone from the adams family he was pleasant enough but just a bit creepy. the lift doors opened when we arrived on the floor and that is when i got a bit worried. everywhere was painted blue and there was just these long corridors with so many doors with paint peeling off and dirty carpets. as the shock was still hitting me the hotel worker was trying to open my door with the key but for some reason it would not budge so he eventually opened the door with another key he had in his pocket and said he would get me a new key cut. when the door opened the room looked like something you would find in movie the bed was big enough for at least four people there were two or three different carpets on the floor the furniture was broken and different coloured the noise of the air conditioning would have made you go deaf eventually and when the man turned the (black and white) tv on he started to bang it repeatedly with his fist to try and stop the lines going up and down the screen! it was soooo bad it was funny!! i expected someone to jump out of the wardrobe and tell me it was all a joke!! the hotel worker came back with a new key for me and i decided to take a bath and have an early night and hit the sights in the morning but i didnt know what the bathroom had in store!! tiles were off the walls and the place was dirty. i turned on the taps and this black stuff was flowing out of them so i decided to give the bath a miss. as i was a young girl travelling on my own i mad sure the room was very secure before going to bed. i put the chain across the door turned the snib on the door and also made sure the bolt accross the door was locked. i also put my holdall bag across the bag of the door thinking that if anyone did get through my secruity in the middle of the night they would trip over the bag and make a noise that would alert me. so all security measures in place i went to sleep (leaving the light between the bedroom and bathroom on) i woke up about eight in the morning to go to the bathroom and stumbled in the pitch black into the bathroom tripping over something and it was only when i was in there i began to question what had i tripped on? and why was the room in pitch darkness when i had left the light on?? when i went to the door it was open! the lock had been opened (with a key) and the bolt was broken and the only thing that was intact was the security chain!!!! my guess is that someone had opened the door with a key then burst the lock by pushing the door and then couldnt get through the security chain. the lightswitch was just at the inside of the door so they had put their hand through the gap and turned the light out !!! i dont even want to think about what could have happened next but whoever done all that must have known that i was still in the room by the fact that the chain etc were on and it makes me wonder who would know that there was a young girl alone in the room? who would have acess to a key to my room? and who would have been in the room before to know where the light switch was at the side of the door?? youre probably coming the same conclusion as me!!! anyway i didnt wait to find out who. at eight oclock in the morning i lifted my bag and got out of the hotel as quick as i could. in hindsight i shouldve informed the hotel staff or phoned the cops or something but i just wanted to get out of there as quick as i could before i became just another crime statistic. i would said to anyone thinking of booking this - dont !!!!! it is all i have said before and worse. i thought these places only existed in the movies!',not_happy
id43403,' we spent - nights (of our -- day san diego holiday) at the inn at sunset cliffs. i would recommend this hotel but there are some caveats included below: on the plus side: - the room: we stayed in room --- one of the king suites. the view was incredible. we slept with the windows open to the sounds of the waves crashing below. the room was a decent size (i know they have much larger rooms but we selected this one based on the view and it was worth it) and was in good condition. the bathroom had a large shower with two shower heads and there was an ample supply of towels. - the view: i know i already mentioned it above but it is worth mentioning again - the view cannot be beat. the hotel is right on the water (though there is no beach immediately adjacent) and the ocean views are wonderful. - the property: the two-level u-shaped hotel surrounds a courtyard which has a smallish pool and nicely landscaped gardens. there is also a two-level deck with lots of seating that overlooks the ocean. there are also outdoor fire places which is a great feature. the deck area also includes a putting green. on the other hand: - location: while it was wonderful to be right on the ocean the hotel’s location wasnt ideal for a couple reasons. san diego has a number of great neighborhoods and in my opinion ocean beach wasnt one of them. there arent more than - or - restaurants that are within walking distance and they were nothing special. youll definitely need a car if you want to get to some of san diego is great restaurants. the good news is that san diego is quite an easy city to navigate. - parking: while the hotel is website says convenient free parking please note that this means street parking since there are only half a dozen parking spots at the hotel. street parking is fine but it is worth knowing. - large groups-small hotel: when we arrived there was a big group having a party in the common area. there were more people than could have possibly been staying in the hotel is -- rooms. we asked reception what was going on and it turned out that a wedding group was staying at the hotel and they were having their rehearsal dinner. it was very disappointing as this large group took over the entire common area for the afternoon-evening and the behavior of some of the guests was not appropriate for a hotel where im paying $--- a night. at the very least the hotel should have notified us of this large group when we made our booking. - staff: i think the issue above really stems from the staff at the hotel. they were nonchalant about the above situation and in general less than friendly. it wasn’t that they were rude; they just weren’t very warm or welcoming. overall though i would recommend this hotel.',happy
id43404,' my metaphorical review of the springhill suites houston intercontinental airport houston tx march of ----: hotel califonia (in a good way!) on a dark desert highway (located on jfk blvd not many qualty resturants in area) cool wind in my hair (perfectly situated to fly in and out of george bush iah airport) warm smell of colitas (room smelled clean and fresh upon entering it) rising up through the air up ahead in the distance i saw a shimmering light [which was the airport visible from my hotel window] my head grew heavy and my sight grew dim i had to stop for the night (and i am very glad i did.....) there she stood in the doorway (yes the housekeeper bringing me extra towels!) i heard the mission bell and i was thinking to myself this could be heaven or this could be hell (thankfully it was the former) then she lit up a candle (they were reading lights over the head of the bed nice!) and she showed me the way there were voices down the corridor i thought i heard them say [ok maybe it was my ipod....] welcome to the hotel california (their hospitality was top notch....) such a lovely place (nice lobby nice lounge overall very nice) such a lovely face (young vibrant workers....gave service with a smile) plenty of room at the hotel california (separate --- bath areas were great - sinks!) any time of year you can find it here (it? great coffee and breakfast buffet all free) her mind is tiffany-twisted [huh?] she got the mercedes-benz (they gave me a free girl and a mercedes.... j-k) she got a lot of pretty pretty boys (moises r. hotel engineer was the man ) that she calls friends (he fixed our reading light above our bed on a moments notice) how they dance in the courtyard [by marriott?] sweet summer sweat [by the pool?] some dance to remember (i hope too remember this address hope to return soon) some dance to forget so i called up the captain [moises r. who obviously knows meaning of hospitality ) please bring me my wine (the trendy bar downstairs) he said we havent had that spirit here since ---- (no ghosts in this hotel it is way to new for that....) and still those voices are calling from far away wake you up in the middle of the night (nope not here not even the jets very quiet) just to hear them say welcome to the hotel california (moises r. went out of way to make us feel welcome) such a lovely place (and we appreciate him doing it....) such a lovely face theyre living it up at the hotel california what a nice surprise (to find the cleanest rooms of any hotel of this category ive seen) bring your alibis mirrors on the ceiling (not on ceiling but clean- spotlessly clean- whole room!) the pink champagne on ice and she said we are all just prisoners here of our own device (device? a big flat screen tv) and in the master is chambers (that would be my room) they gathered for the feast (feast--> free breakfast was very good!) the stab it with their steely knives (yes but i am a physician.....) but they just cant kill the beast (first do no harm....) last thing i remember i was running for the door (back to the door- not away from it) i had to find the passage back to the place i was before relax said the night man we are programmed to receive you can check out any time you like but you can never leave! (it is okay....at this price i think i will stay)',happy
id43405,' the hotel was clean breakfast @fridays was fabulous rooms were big staff was courteous. i missed there not being someone to tell us where to eat locally. elevators are a little slow on busy days. free valet parking was included with our room and well worth it. no pool for kiddos. have to pay for wifi in rooms and sketchy most times. if considering tours on the big red bus company there are - stops close by and it was convient to most tourist areas.',happy
id43406,' ive stayed here for - days every september for the past several years. you can tell that the rooms need to be refreshed they are due for it. there isnt a safe in the room which was frustrating. the lobby looks nice it was re-done last year (i believe) and is modern looking. the gym is nice nothing special though. the location right next to the metro station is wonderful that is one of the reasons i continue to stay here. that and the huge macy is across the street. room service was on time each day and tastedvery good.',happy
id43407,' in -- years of heavy business travel this is the only hotel that ive ever checked in to and back out again almost immediately (and this is my only ever bad review). it is worn down dirty ugly and in a rough neighborhood with housing projects and ---- is but not much else. outside doors all over the hotel were propped open with rocks. front desk staff was bored. many of the clientele were sketchy. it looked like the kind of place youd book by the week after being evicted. how this is getting so many good reviews is beyond me.',not_happy
id43408,' the best stay ever great staff wow not what i expected sorry it wasnt. online review was down right scary but hey take it from me this is the place to be',happy
id43409,' this was my second time staying at the taj boston this year and i am less impressed each time. the rooms are just not up to the standard of a luxury hotel. the bathroom was so small that my boyfriend and i had to take turns using the mirror-counter space to get ready for dinner. we did have a drink at the bar and the service was spot on; however i think that it is time to seek out other hotels in the area until they do some updating.',not_happy
id43410,' the shower was the best part. water pressure was wonderful and it kept the correct temperature for an extra long shower. the room had a box air vent and the options were only high or low no off. it was a little loud but it certainly prevented any hallway noise from coming in the room. had an inside room so the view wasnt very good but i was only there one night for work so i wasnt very concerned.',happy
id43411,' stayed - nights got an excellent rate as we booked early this year. handy location very quiet nice having a frig in the room the breakfast was absolutely fine and there was always plenty the complimentary cocktails and appetisers in the evening were a treat though the room in which they were served seemed a little small for the number of guests. free wireless internet was great. staff were very friendly and helpful. we were advised to try lou malnati is pizza which was just a short walk away the deep dish pizza was awesome the restaurant was very busy by the time we left. we used the train from the ohare airport to the city and at approx $-.-- per person was great value. as we had a wee bit of luggage we then caught a cab from the clark-lake train station to the hotel costing $- including tip. no luggage area in the train but it wasnt too much of a problem in the middle of the day. wouldnt advise doing it at peak time though. cab fare from amalfi to ohare cost approx $--. would have no hesitation recommending the amalfi.',happy
id43412,' i booked this hotel through the javaone conference web site for $----night. the lobby is small and typical of the boutique genre. the folks at the front desk are friendly and check-in was quick and pleasant. although they were pretty sure the hotel was able to honor a government rate they were unable to give one. they copied my id and said theyd talk to management but i never saw a discount appear on my bill. upon entering the room i was struck by how nice and charming it looked (really bad pictures taken with my phone enclosed). i received the chronicle each morning which i enjoyed. other visitors complained of poor water pressure--mine was fine. my room was clean and there was no sign of mold (as another reviewer had said). others complained of a poor or dodgy location. theyre nuts. the hotel is in the heart of the theater and shopping district it is walking distance from chinatown north beach the civic center and the moscone convention center (to which i walked each day for a week). several great restaurants are located within a block. and dodgy? by their definition the entire city is dodgy. the homeless are everywhere not just here. now the tenderloin is dodgy but it is blocks away but close enough that visitors should learn where it is. ive walked through it many times at midnight. (i was only on market but i still didnt like it.) my small complaints include squeaky plumbing and doors on the closet. i was disappointed that breakfast wasnt included. i also couldnt believe that the refrigerator was located at the head of the bed. i just unplugged it at night. the other problem with the refrigerator is that while i was given a key to it there was no obvious place to use it. it appeared that the lock was covered with a disposable pull tab but there werent any directions on the key nor the pull tab. since it wasnt obvious how to open the refrigerator and i didnt really need to open it (except to satisfy my curiosity on how it was stocked) i didnt want to risk breaking something. the traffic noise was loud but i cant take any points away for this as a room on the second floor on geary is going to be loud. earplugs were sufficient to ensure a good nights sleep however and the bed was certainly comfortable. a room on the top floor should be much better as well as a room in the back (although youd probably give up the view). and finally the room was way overpriced. id be comfortable paying $--- for the room (so the sub-$--- priceline deals are great bargains).',not_happy
id43413,' my boyfriend and i stayed here on feb --th to the --th ----. when we first came in we were greeted by the staff. the staff are very nice and always willing to help. the room is clean and comfortable. it is a little small but it was fine with us. the bathroom is spacious which i liked. the house keeper cleans your room everyday. the fitness gym is wonderful. it is in the basement. it is clean and well kept. i had an great workout. also it have tv for entertainment while you workout. the area of the hotel is quiet on sundays. the hotel is close to the quincy market downtown crossing the aquarium coffee shop deli --- dunkin donuts and pubs. it is literally walking distance. it is close to orange line and green line (public transportation). it was an enjoyable stay and i wish i could have stayed longer. p.s.- if you like soup you have to try the soups from boston chowda at the quincy market! it is delicious! if you like to shop you could walk to downtown crossing and they have marshall is tj maxx cvs and other stores. chinatown is also close to that area too. just have to walk further down. if you are planning to go to travel alot on public transportation it is best to get the weekly pass which is -- dollars. it is -.--$ per a ride if you do not get the weekly pass. so calculate your how much fare you are going to use before buying.',happy
id43414,' i made a reservation for my family to stay at the sofitel in philadelphia. the reservation was made through their central reservation center. apparently central reservations has no idea what their philadelphia hotel looks like. i was promised that the two rooms i reserved would be adjoining. i was traveling with my young children and we require adjoining rooms to accomodate us. i reserved adjoining rooms with - double beds for the kids and the other room would have a king. i secured the adjoining rooms with a credit card. when we arrived at the hotel i was told that the hotel does not have adjoining rooms! i was told that the rooms that were available were separated by a hallway. i told them this was unacceptable because my young children were not of an age that we could leave them in a separate room. i wanted my credit card refunded. they refused! this hotel left us out in the cold. i had to drive - hours to get my children home to bed and this hotel had the audacity to charge my credit card! i will never set foot in this hotel again. reserve here at your own risk!',not_happy
id43415,' stayed here with - other couples saturday night of thanksgiving weekend to go the wings game. check in very smooth with (of course) the doubletree warm check-in cookie. friendly staff and i booked all our rooms in my name so they were all next to one another. rooms were different but all very large - - king rooms and - with doubles. nice sitting area with uncomfortable (hardly a deal-breaker) sofa and a couple of chairs tv fridge and microwave as well as complimentary coffee and tea. our room just had a walk- in shower the others had shower-tub combo. excellent shower high on the wall with lots of pressure. very comfortable bed with --- or so pillows okay maybe - or so. very clean room lots of red wings fans staying there. no complaints at all. booked for $--- + taxes on the doubletree site. -- minute easy walk to joe louis and about ----- to greektown. we had dinner at andiamo is riverfront in the g building and it was about -- minutes walk. oh and if you dont want to fork over the $-- for valet you can park at the lot next to the hotel for $-- (what we did but i had a van not a car in the top -- stolen list so use your judgement).',happy
id43416,' i stayed at the doubletree metropolitan for one night on business in feb ----. great location in manhattan and was upgraded to a king sized room on check-in which was nice! room size was ok but the room was a little rough around the edges. service was excellent as usual for the us. however the stay was let down by a lack of coffee making facilities in the room. as a brit only in the us for - days it was pretty much guaranteed i would be awake at some dreadful time in the morning. unfortunately room service seemed to stop between --pm and -am meaning i had to go -h without coffee after i woke up not a good thing. for the price you pay for a room in this hotel this seems a little crazy.',not_happy
id43417,' i am staying here next time i find myself in dc. we had heard the place was really nice.you cant go wrong with a kimpton right? anyway we went to meet friends at the bar for drinks. it was -- minutes from opening. the wait staff was there setting up and they encouraged us to come in as they would go ahead and get us started. they were friendly and accomodating. the place is really cool. the bar had a bohemien feel to it. comforatble chairs and sofas jazz music playing. i could have stayed all night. it is in the dupont circle area which is an awesome place to be however it is off the main drag so it is quieter. they grabbed us a cab as we left and all thanked us. they also showed us a room. they have a comfortable feel to them and offer yoga kits.',happy
id43418,' when we first arrived there was noone there at valet to meet and greet us as we drove up. we waited in the the car for almost ten minutes before we decided to just go ahead and check in ourself. valet is not optional and is rather expensive at $--.-- a day. if im forced to pay for valet it shoud be available to me when i need it. once checked in we unloaded our own bags made it up to the room wjhich didnt look presidential at all. i had to call down to the front desk to ensure that they put us in the presidential suite. my children is shower was bigger than mine. the shower would cut on however there was barely any pressure. the balcony was very small and so was the dining table. the lamp in my room was almost broke and the neck was leaning all the way over. we also discovered that the room was infested or had a pest problem. thank god it was on the day that we were checking out cause we would have checked out long before that. i found a roach in the bathroom and my wife saw one in the the jacuzzi bath tub. not the big ones that can fly the little ones that mean you have a pest problem. now we never ate anywhere but at the table so how did they get in the bathroom. we dont have them at our house so we didnt bring them with us. im rather scared that we may have brought some home with us. valet never worked the way it was supposed to. when you wanted your car brought down youre supposed to call and give them -- minutes in advance often your car would be ready in - minutes or it would takes ----- minutes. some system huh? overall my trip was ok due to the fact that i was spending it with the wife and kids and as a family we had a good time. however if youre staying in the presidential suite and you still have to ask for more pillows cause they act like - pillow per person will affect their check i think there is something wrong!',not_happy
id43419,' came to boston for the extreme concert at the end of june boston pavilion chose this hotel because of the architecture and thought the location looked good it was after taking a wrong turn the first morning found out it was so close to everything really. staff great room spotless steakhouse downstairs was quiet but food excellent. we had a late flight back to uk (-pm) so wanted to freshen up and get changed beforehand the staff had no problem with us taking over the basement restrooms to do so wed been out all day and although wed checked out earlier and secured out bags with them it wasnt a problem.',happy
id43420,' i stayed at this hotel on my last trip to boston... and have stayed there - previous times. extremely disappointed this time. they eliminated their frequent guest program but i guess never notified any of the guests of this program... i was told that they were purchased by another hotel chain and they did away with it. strike one. oh and when i called to confirm reservation and to get a reduction in rate i asked about the program and was told that they would take care of me ... i guess they lied. strike two. room rates were more than double the previous trip and was told that they rooms were under renovation because of the new owner. when i checked in i asked for an updated room and was told they havent renovated any yet... just new tvs . another lie?? strike three. i also noticed white stains on the brown blanket over the bed... quite a few of them... looks like housekeeping is really lax on doing it is job... im now officially done with this place.',not_happy
id43421,' room was pretty austere with nothing to make it feel comfortable but we didnt plan to spend a great deal of time in the room so that wasnt a big issue. many small and not so small problems. electric outlet in bathroom didnt work so couldnt dry hair in bathroom one of the phones didnt work another electric outlet in bedroom didnt work either the sliding bathroom door was really difficult to open if it had been closed all the way. short of housekeeping staff because of the snow so sale rooms ($--- a night plus tax so basically over $---) werent made up and no one answered the housekeeping phone. management was indifferent. it took over - hours to have our car brought over even though it was parked a block and a half away. again management was indifferent saying parking system worked fine. will stay elsewhere on my next visit. even considering the snow the hotel was the most unpleasant part of the weekend.',not_happy
id43422,' my husband and i stayed here for - nights in march ---- and we highly recommend it. the staff was very accommodating - allowing us to check out at -:-- pm because we had a late flight with no extra charge. the free breakfast and evening wine-beer and food was terrific - although the selection is limited you really dont have to spend anything on food if you dont want to. kids especially would be with the food choices. we werent able to spend time at the pool but it looked lovely.',happy
id43423,' when hotwire first revealed the hotel that i had purchased i was nervous. turned out that i had gotten lucky and didnt even realize it. this hotel was better then many other hotels that i had stayed at with more familiar names. the location is just great. requires a little walk to get down to the liberty bell but definitely manageable. it was clean and the bed was comfortable. really loved the free bottled water in the elevator areas. it was --- degrees when i was in philly and we filled up every time we left the hotel. i really recommend this hotel!',happy
id43424,' my family and i were scheduled to stay at the watergate hotel for five nights in june ----. we checked out early due to numerous problems with the hotel service billing and general conditions at the hotel. the isuite we were promised was really just slightly larger than normal hotel room. the hotel is not really convinient to anything and we found we had to take taxis and-or the metro to go to any of the tourist sites so the location was not of benefit. beware of hidden and exhorbidant fees when dealing with this hotel such as the daily $--.-- (with tax) cost to park a car in the garage. the hotel pool was inoperable and had been for some time. with two small children during a washington summer (mid -- is temp) this was a real problem. the room was unacceptable the general condition was poor and the television did not work properly. we were kept waiting for our car for over -- minutes while we tried to get out of the hotel. overall we found the condition of the hotel to be sadly dilapidated. the exercise room is a sad joke. hotel billing was unable to swipe my credit card despite being given the card number three different times - we received two urgent messages to correct what was the hotel is problem. the hotel personnel we dealt with were unhelpful and rude. our family was looking forward to staying at the watergate as it is a part of history. it inconvenienced us greatly during our vacation to have to deal with this issue.',not_happy
id43425,' the main thing that this hotel has going for it is the location. you cant beat being able to walk to fisherman is wharf pier -- the trams lombard st etc etc. it is ideal. it is not the same standard as other marriott hotels i have stayed in before but think that it is still a pretty good hotel choice of hotel for what is available in the area. it is great to be able to walk to everything which saves time and money. the parking valet guys are exceptionally friendly and helpful as well.',happy
id43426,' i found this hotel was only concerned with getting you to sign up for their frequent guest service. i was offered free internet or free use of the gym (really!! --.-- for the gym) if i gave up one day of housekeeping. i took internet service as this was a buisness trip. the internet service was pretty much unusable and it was extremely frustrating to have to go to the lobby for interent. the elevators were slow. the real agravation was the last two days when the hotel had a seminar of some sorts that involved hundreds of teens. they clogged the elevators getting on the up when they wanted to go down and vice versa. the slow elevators became unusable as they were always full of the teenagers. one day after waiting -- minutes to get on i resorted to just walking down the -- flights. this hotel was only two blocks from my office but i am not sure i would use it again.',happy
id43427,' we were flying from the uk to the cook islands so were we decided on a stopover and chose the hilton at lax. we were surprised how nice it was for an airport hotel. the rooms were large and very comfortable and the food was great. cant fault this hotel and for the price we paid very reasonable.',happy
id43428,' while not much to look at this little hotel is right off hwy. --- and across from universal studios. while i wouldnt suggest walking (lots of traffic) it is an easy ride to anywhere around hollywood or burbank. parking was free and not a problem. the room was what i would expect from holiday inn express - nice and clean. in-n-out burger is right down the street as well! just make sure you have a car if you stay here.',happy
id43429,' the bayside rooms are fantastic! beautiful views right on the beach...very family friendly. they offer a variety of different activities right there on the property! great restaurants and pools!',happy
id43430,' booked this hotel because we were in town for a concert. upon arrival at -:-- pm (hotel check in is at -:-- pm) attempted to get luggage out of car and valet park when a bell hop quickly appraoched my car and put the luggage back in and explained that we could not check in. he told me to go park and go inside and that they would give me the same sad story they were giving everyone else which was that the rooms were not ready. i parked and waited in line at the hilton honors desk for more than -- minutes and when i finally got to the check in desk the lady told me that they were not giving out an estimated time of check in. looking around the hotel lobby it was obvoius that they was a major issue because it was full of families that could not check in. i asked for a manager and was told she was quote upstairs cleaning rooms . i cancelled my stay and went outside to my car. it took thirty minutes to find another hotel and personally i would not recommend this hotel to anyone! terrible service.',not_happy
id43431,' the attention at the hotel was great the people at the counter were really nice. they gave us a big room but the sofas needed to be cleaned they seemed dirty and the room smelled a little bit funny maybe because it had a kitchen and the last guests used it a lot i dont know. it included breakfast although breakfast is defenetly scarce. the location is great for visiting hollywood blvd. only too blocks away from the kodak theater.',not_happy
id43432,' recently stayed at the fairmont washington on the concierge floor. the room was spacious the staff excellent and the breakfast wonderful. overall excellent service good location and good value for dc. we also dined at the rest. one noght and the food was good and reasonably priced. we would certainly returrn.',happy
id43433,' the westin ny times square was pretty nice but nothing to write home about. we got our rooms on a special rate under $--- per night which is great for this area. at that rate the hotel was well worth it but i would never pay the normal $----$---. on this trip we also stayed at the westin grand in dc and the westin in philadelphia. this hotel in times square was definitely inferior to the other two. the staff here were not very friendly. the tub in the bathroom was stopped up and the cordless phone next to the bed did not work. housekeeping didnt clean our room the first day either. the hotel is location is great for shows and times square attractions and the heavenly beds are always extremely comfortable.',not_happy
id43434,' this hotel does offer real suites -bdrms and -bathrooms with a kitchen-living area in between -- you can have your space if you need it and meet in the middle for meals and fun. breakfast was really amazing -- way more variety than i ever offer in my house! sundowner snack time which offers free snacks and drinks gave us dinner for - nights of our stay (great cost saving!). there is a costco - minutes away and an albertsons about -- minutes so you can load up on groceries for lunch and bbq stuff (they offer a bbq area that is very nice to use and dine around). the staff were very friendly and easy going -- especially the staff at the dining area serving the breakfast etc -- always smiling and wishing you a good morn and fun day -- and reminding you to eat lots and enjoy! the night manager was very good at responding to our complaint about noise during one evening -- a baseball team had moved into the hotel for the weekend and it was quite noisy -- they also made quite a mess of the pool area and it took a whole day to clean up. hotel is quite central if you are interested in going to lego land and the wild animal park and balboa park -- about --- hour drive to each of these -- freeway exit is just a couple of minutes from hotel and once on freeway very easy to get around sd (the hotel has an excellent map available in their business area ). overall a very easy going hotel -- lots of other friendly guests made it a relaxing place to come home to after our busy but fun days in san diego!',happy
id43435,' nice hotel in new york city around the corner of -- street and only -- minutes away from time square. perfect for a stay in new york and the breakfast is included the room rates !!! hotel next to the bus terminal and a subway station.',happy
id43436,' stayed here for new year is eve with our two girls. location is close to everything downtown rooms are beautiful and comfortable and with the parking package & breakfast included this was a great deal!',happy
id43437,' the belleclaire is in an interesting old building on the corner of bway (entrance on w. --th). this has become one of my preferred hotels because: !. the location is ideal for transportation (subway stops nearby on broadway) shopping dining strolling going to central park and more; -. the rooms vary in size from very very small to enormous but they are comfortable nicely furnished clean and quiet; -. staff are unobtrusive but friendly and helpful--a broken plug was fixed and i had a forgotten item mailed back to me (i thought i would never see it again); -. you get good value for the price. i will definitely stay here again when i am in ny.',happy
id43438,' i decided to get a hotel in nyc through priceline as i had had some success with it before. i had to up my dollar amount to $--- per night before a hotel would accept it...that hotel was the wj. it was a friday night so i can understand the high price...coming into nyc two weeks prior we were able to stay at the radisson in a spacious room with two beds for $--- on a sunday night! anyway after finding out the hotel was the wj i came on here to read reviews. i was floored. i tried to get out of it but was unable to. most reviewers gave it such a poor rating and since i was taking my parents to the east coast for their first time i didnt want to have them in a cruddy room. i just decided to warn them ahead of time that it would be small and i wasnt even sure of the neighborhood. turns out i was worried for nothing! yes the roooms were small. yes the elevator was slower than walking up the six flights! but the rooms were clean and in good condition and we were quite pleased. would i chose the radisson over the wj for the same price? yes. but the wj wasnt the complete horror i thought it would be. considering i would have paid over $--- bucks a night to return to the radisson on a friday night wj wasnt bad at all.',happy
id43439,' we stayed at the kitano for five nights at the end of september. we picked the hotel after reading reviews on this site we couldnt have been more pleased with our choice. everything from our room to the service of the staff was spot on! the bed was huge and comfy we stayed in a basic king room which was more than good enough for what we wanted out of our trip. the bathroom looked basic at first glance but at closer inspection it was easy to see that it was finished to a very high standard. the location was another reason to pick the kitano only a five minute walk to grand central we were very that alot of the sight seeing was on our door step. we never tried the food so cant comment but i would highly recomend trying pershing square for breakfast! it is located opposite the main entrance to grand central...great place! we tried the bar once for a drink and although it wasnt the most happening of places the bar staff were very welcoming. i would give serious consideration to staying here again on our return and the only thing that would stop us would be if we decided to stay in area we didnt get round to exploring.',happy
id43440,' great hotel in an excellent location just off times square and next door to the nederlander theatre (home of the musical rent). rooms very clean and lovely fresh muffins at breakfast! beware if your room is on the first floor we could hear the noise from the hotel bar below. it does close at a reasonable hourbut if you need an early night after a hard day sightseeing then ask for a high floor cos it did keep us awake.',happy
id43441,' the madison is centrally located and very close to white house.this hotel has you covered rooms are greatservice is great and close to everthing.hotel food is ok but there so many choices all within waking distance or a short taxi ride. great stating point for experiencing washington.use the hop on hop off buses you cant walk and hope to see all that there is to see .plan a route per day with time to walk around.--- days minimum to really enjoy most of the sites.',happy
id43442,' the melrose needs to be refubished. its showing its age. peeling wallpaper needs paint baseboards falling off dirty carpets. the staff is nice and courteous. extras are expensive. parking --.-- and other extras are costly. it is centraly located only two blocks from the metro station. would i stay there again? no.',not_happy
id43443,' the experience was unforgettable. from the beautiful property both interior & exteriors to the excellent service & food we could not have asked for more.',happy
id43444,' loved the lodge feel of the lobby and rooms. log cabin-esque rooms were very cozy along with the gas fireplace and robes. all the special touches were there that made it very inviting. i definitely would go back.',happy
id43445,' like others have said the hotel lobby and fountain were very beautiful....the conference rooms were very nice.....but for the price the rooms were ok. i was expecting the rooms to be just as nice as the lobby ambiance was. we asked for a room on the lower level to say time on waiting on the elevator to go up and down to higher level rooms. out side of the hotel it is posted this is a smoke free hotel!!!!! well guess what wrong!! in side of the hotel lobby and other places were smoke free. they gave us a room on the -th floor as requested...but they failed to tell us that the smoking floor was the -th floor. can you say that the smoke was flowing in our room throught the vent as if we were smoking. it was so bad i called the hotel front desk to ask that we not get charged the room smelling like smoke. we are both non smokers we thought we could deal with the smoke smell but it was so bad i asked that we get another room. at first the gentle said that the hotel was totally book because of the conference...but i was persistant in moving that he found another room above the smoking floor. the rooms in this hotel are small and cramped. the bathroom was very small and the tolet was so close to the bathtub that you had to be careful not to fall in it. the water did not flow from the shower head very well. the carpet looked like it needed to be cleaned. i will have to say the beds were confortable. over all it was ok for the price.',not_happy
id43446,' we had a nice time at hilton memphis i requested and recieved a room on the top floor room was very clean somewhat outdated but nice. we did get stuck in the elevator for about - minutes up on the --th. floor which was very scary the number would jump from floor #-- to p which was on ground level and i kept jerking but the doors would not open..the highlight of our visit was our waitress ms. sandra she was the nicest person i have ever met and very attentive to our needs during breakfast. our glasses never even reached half empty. make sure you tip her well because this will be the best dining experience you will ever experience in your life!!!!',happy
id43447,' the location of this hotel is just literally a block from the harbor. if you have very low cleanliness standards and want to partake of some fishing excursion this would be an ideal place for you to stay. we stayed here two nights. the breakfast in the morning is actually pretty good. you are given the normal fare of muffins english muffins toast along with a few selections of dry cereal. they also have scrambled egg pucks along with sausage patties to make your own breakfast sandwiches. of course there is a belgian waffle maker. breakfast is complimentary. the rooms are old and you can tell. the wall air conditioner is circa ---- and had to have been full of mold. im allergic and my sinuses made me absolutely miserable while there. parking is a little tricky. there are no extra spots and those who got in late in the day were out of luck. in the morning two cars were parked in by latecomers. luckily we were not one of those cars. the bathroom was small with very little space in which to place toiletries. there is no conditioner for any of you who have hair longer than an inch or so. the shower stall is old with the small tiles making up the enclosure. there have been multiple repairs to the tile which makes it look like i should be wearing shower shoes in there. the towels were threadbare but smelled ok and were softer than i would have thought. we had two beds and they were ok at best. the pillows were small but the sheets appeared clean. in all saving a few dollars was not worth it for me. when going back to visit my son in college i will stay somewhere else. location was nice but the ick factor will keep me away.',not_happy
id43448,' apart from the valet guys the service at this hotel is horrible. everyone seemed unhappy and inconvenienced. they charge for everything and only offer free wifi in the lobby and charge by -- min blocks in your room. for a hotel that markets the business traveler it seemed highly inconvenient. i stayed here with my family for a wedding but shortened my stay to one night from two and checked out early. the lobby has ridiculously loud nightclub techno music ---- and the food was horrible and overpriced. parking is expensive $-- for valet and $-- overnight in garage. no assistance offered if you park in garage. floors dirty in bathroom and an average hotel room. beds were comfortable though. will not be staying here again or any marriott for that matter. holiday inn express would have been better.',not_happy
id43449,' i had an upgraded room way up high in this upscale hotel in downtown austin texas. all was incredible until the band at a nearby bar got louder and louder. the guy at the front desk could only assure me that they would shut down by - am. he offered to bring me earplugs but i just dealt with it.',happy
id43450,' homewood suites in dc provides a family friendly conveniently located experience. a pleasant surprise for us was the free buffet breakfast and dinner monday through thursdays. the staff is unbelievably pleasant and to serve. the free dinner buffet also offers beer and wine and a very comfortable atmosphere. in fact the staff goes out of the way to make your experience pleasant. in terms of location the hotel is a ten minute walk from a metro station within minutes of a -- hour cvs and tourist attractions are about a ----- minute walk. a wonderful experience. highly recommended.',happy
id43451,' needed to save $$. this worked well for business trip. -.- miles from convention center (walk down red river st.) at bus stop. plenty of inexpensive food on way to convention center. iron works on red river near convention center is great bbq and cheap. frig microwave wifi limited breakfast.',happy
id43452,' our group (--+) had a great time at sorella. our rooms were gorgeous and the view be it day or night was beautiful. everything was super clean and the decor in the rooms is very relaxing. live entertainment at the monalisa bar was great and so were the drinks. we tried the monalisa very good drink! below the sorella seemed to be another hot spot as there were plenty of people enjoying the restaurants shopping or entertainment super nearby if you dont care to walk very far. very peaceful sleep in a super comfy bed. staff was very nice and helpful. we would definitely go there again.',happy
id43453,' we needed a clean safe convenient overnight stay close to lax for a low cost. through a priceline bid we got a great rate ($--) for - night. the lobby was nice and upscale the valet and front desk staff were very friendly and helpful. the room appeared to have had a partial update (thus the botox facelift reference). the bathroom was older than i am and didnt appear that clean. i wouldnt rate the hotel as a -star establishment however i would gladly give it - bright stars. we ordered from room service (a sheraton club sandwich). the food was very tasty albeit very expensive - but what does one expect in la and from room service. $-- later our sandwich fries and cranberry juice had satiated our late night travel hunger. we awoke to a bit of an issue with an infant spiking a high-grade fever. the front desk staff were extremely helpful in directing us to the concentra urgent care clinic (right next door) and followed up with us to make certain everything was okay (it was!). overall we were quite pleased with the stay. if we had paid full price the review might be slightly different but at under $--- for the night we were . - a few things to know - valet parking is $---night. there is a garage nearby but i was too tired to deal with that. - my husband was approached by two working girls outside the lobby but this didnt make us feel any less safe. the neighborhood seemed fine. - this seems to be a stay-over hotel for airline crews. as there were a lot of pilots and attendants. this can sometimes be a sign of a good place to stay. - we didnt take the shuttle but did see a big line in the morning waiting for the shuttle. so i would suggest planning to take an early shuttle. - starbucks onsite. slow but caffeinated.',happy
id43454,' we stayed here for one night in aug ---- (katrina weekend actually!). the friendly front desk upgraded us to a one-bedroom suite when we mentioned it was our anniversary. parking is around the corner in a public lot and costs typical nyc rates. our room was showing its age and the a-c unit in the window dripped all night so we constantly thought it was raining. the room was clean but rather old. we had a pleasant stay and got a great bargain but i wouldnt rave about the place. and more recent reviews sound like it is gone downhill...',not_happy
id43455,' my husband and i spent the night with our - daughters before heading to six flags in the morning. the condo was very roomy clean and we enjoyed our evening there. my only complaint was the road getting to the place. it was a nightmare and we sat in construction for over -- min. hopefully this will be completed very soon!',happy
id43456,' great location nice rooms friendly and accomodating staff. had an enjoyable stay here with our teenaged kids.',happy
id43457,' great location nice frontage courtyard pleasant staff nice room. so i was tired enough that i didnt hear the ding ding of the trams after a while. only complaint was having to pay for wifi. come on guys hotels way below your standard throw it in for free. quit making me pay something crazy like $-- for something the hampton provides gratis. took the shine off my stay.',not_happy
id43458,' we have a son who lives in upper west manhattan and visit him every - to - months. we have stayed at on the ave at least -- times or more. always satisfied with the room the service the lobby the check in and out and the fantastic location on broadway. we just came back from a - day stay and again everything was just great. there is construction going across the street but then we are out during the day and they stop in the evening.',happy
id43459,' i recently had my wedding near the holiday inn centercity. more than half of our guests were out of towners. the blocks were easy to make with no credit card requirement needed (as many others do). epicenter is two blocks away for after party staff was incredibly helpful group rates you cant beat! bar downstairs perfect for the after after party. highly recommend. great for couples that bring kids as other places around downtown are walkable. room service great and prices reasonable. wonderful staff!',happy
id43460,' my partner and i arrived at the gem on monday dec. --th for four nights. this was our first vacation to nyc. when we arrived we could not get over how quaint the location is right at the end of a row of beautiful brownstones. the lobby was set of a beautiful boutique hotel. the staff all of them were very accomodating and friendly. they always asked how our day was when we came in in the evening. the rooms are small but i understand thats nyc. very very clean and had everything we needed as we werent in the room but to sleep. we will be back this summer and will be at the gem. thank you so much for everything. we love ya!',happy
id43461,' i stayed at the homewood suites at the crossing on aug. -- & -- as part of a group attending a wedding. my mother and i roomed together. we both loved the room with its two flat-screen tvs fireplace comfortable furniture well-stocked kitchen and nice decor. the bathroom was one of the type where the tub shower and toilet are in their own separate room with a door that can be closed between that area and the place where the sink and vanity are. this is always appreciated in a room where two people are staying and both need to get ready for an event. i stay at hotels for work about --- times per year and have to say that the free breakfast was superlative -- quality and amount of food available were both excellent. we didnt even need to use the kitchen in our suite except the coffee maker. we did have one little problem as there was a slight but noticeable smell in our room (only noticed it when first walking in for about - minutes). it didnt seem quite right so i reported it at the front desk the morning we were leaving. there happened to be a maintenance man also standing there and i was very impressed that he took out a notebook and started writing in it about the smell just as i was explaining it to the desk clerk. overall this was an excellent hotel not far from a ton of shopping and lots of restaurants. it was a great place to stay during the wedding weekend. i only have one photo of the inside of the living room in our suite. ill upload it here.',happy
id43462,' we just returned from the handlery yesterday. our room was very good a premier king with robes and a surprise gift bag and champage for our --th anniversary. that was a lovely touch and we thanked mr. handlery himself. he was genuinely kind and glad to hear that we enjoyed the hotel. we had delicious breakfasts every morning. just make a reservation the night before and there will be no wait whatsoever. we never had to wait once. the healthy breakfast is very good as are the waffles and the full american breakfast. no complaints at all. the hotel is positioned in the heart of where we wanted to be - union square! i highly recommend the alcatraz tour with the audio. you hear actual former inmates and guards speak. very creepy and interesting all at the same time. we had one fancy dinner out at the grand cafe on geary. it is a beautiful restaurant and the food was fantastic. i had the salmon and shared the chocolate pot de la creme. delicious!!!!!! that was probably my favorite food during the entire trip. it was an amazing trip and id go back tomorrow.',happy
id43463,' for a city that is infamous for its over-priced and under-appointed hotel facilities this place is a revelation. if you are unaccustomed to sharing bathroom facilities please dont be put off. the ablution facilities are well maintained and not at all grimy. bathrobes and slippers are provided to aid your modesty and cold feet (literal or figurative). the great proximity to cool (and independent) restaurants-coffee shops as well as transportation (and even a stunning off-broadway theatre) make you feel like you are in the heart of the big apple. it is a real residential area so the las vegas strip atmosphere of --nd street is (thankfully) lacking. not to mention that it means getting a good night is sleep as the neighbours are intent on doing the same thing. if you have small children or are elderly this might not be the best place to stay because of the stairs. access is for the relatively physically able only. if there is better value in nyc id like to know where. im a cheap african who loves the vibe of the city so im all ears!',happy
id43464,' this hotel would better served if it were to a) relocate it is lobby to an above ground floor level (as at hilton is inn at penn in philly) or b) hire full time security guards at the entranceway to their lobby and or close the unmanned side lobby area entrance at night. i stayed here with my cousin and a guy hanging out outside followed us inside we felt unsafe but the only other hotel staff present were behind the front desk unawhere of our predicament. this hotel needs to make a much better commitment to it is guests by hiring lobby security. once upstairs the hotel is nice though room service trays were left outside of rooms too long the halls were very hot (an air problem that i was told was being fixed tomorrow ) the best part was the dining room great view but i would not stay here again. if they cared about their guests they wouldve been up-front about the temperature problem in the hallway and dining area and they would show much more of a commitment to security. i bet this is not a corporate-owned property.',not_happy
id43465,' i booked a junior suite for our anniversary. after having a long conversation with the concierge when i booked the reservation he got us upgraded at no charge to the presidential suite and had the bouquet of flowers delivered to our room prior to our arrival. the view was spectacular as was the suite with its two story windows. the bell person who helped us with our luggage gave us free certificates for a wine bar and gave us a credit at the bar at the top of the hotel. we went up there both nights for the view and the sunset. the drinks were great. it could not have been a better experience. the hotel is across from the moscone convention center and near market street.',happy
id43466,' there has been a change of ownership and management in the last month or so so any review prior to june ---- is invalid. as others have said the management does not care about reservations - they will put you in whatever they want regardless of what kind of room you book. (their new website doesnt even allow online booking - that should tell you a lot.) we wound up with a postage stamp-sized room with a bed barely big enough for a couple sleeping poorly for fear of rolling off the bed (or pushing the other off). there is no night security - we walked right into the hotel and into the elevator after - am on a weeknight without seeing a single person. staff had no reaction not even an apology about our complaints - though at check-out staff did tell us that the new owners are just looking to flip the property and truly do not care about their patrons. it is not a dump but id recommend avoiding this place until it has owners that give a hoot. for what you get there are cheaper more amenable better run options in more accessible areas of sf.',not_happy
id43467,' this was my first stay at the harbor court hotel and i was very impressed with the service and the location. i loved my stay at the hotel and will be back everytime i am in sf.',happy
id43468,' i recently returned from a weekend in new york and a very brief stay in the riverside studios. as many have stated the neighborhood was really nice. however the hotel left a lot to be desired. the room was relatively clean but the the labyrinth of hallways were dark dirty and had strange fumes. i was with a group of - and all were ready to checkout after having seen the bathrooms which were absolutely filthy!!!!!! we decided to checkout immediately and upon shutting the room door to leave a large piece of wood fell from above and struck me on the head. i would not recommend this hotel for solo female travelers given the dark hallways and complete lack of security.',not_happy
id43469,' the hotel was interesting. very unique design minimalist modern. but so minimalist there were no towel bars in the bathroom and no hand rails for my mom. hallways were all black great looking but dark dark dark. could barely find our door. rooms were very efficient all the closests drawers tv were in a single wall unit which was very nice. a little sitting area with a sofa nice and comfy. so not very elderly friendly and definitely not traditional in any way. the staff was helpful though the doormen were even more so. and the view well thats why you stay here. the lower east side may be a mixed bag neighborhood wise but every room had a spectacular view out over the city. ours included the empire state building.',not_happy
id43470,' great value for money in a fantastic location - highly recommended! spent - nights here (-a -c aged - &--) over news year ---- - just wonderful. we had a one bedroom apartment top floor at the rear of the complex. it was clean spacious and had obviously been recently renovated. service was exemplary from check-in right through to all those little personal touches such as the rich chocolate cake on arrival (i was celebrating a big birthday). after spending a long day (new years eve) visiting santa monica and the getty centre we arrived exhausted back at the apartment to find a bottle of sparkling wine for the adults a bottle of sparkling cider for the kids (with champagne flutes) and a box of gourmet chocolates - a great way to see in the new year! plus there is the amazing snack menu. the kids loved the heated pool (and ice blocks) and we parents loved having a wonderful apartment to stay in that was so close to hollywood boulevard (- block) yet a world away from the craziness. the complimentary breakfasts were acceptable and we thought the daily information updates - weather what is on etc - on the tables by the pool were fantastic. the free wifi was awesome. we didnt get a chance to check out the real magic castle next door or yamashiro on the hill above - next time!',happy
id43471,' i love a good value so when i saw a $----nite rate for the westin over labor day weekend i couldnt pass it up. my friends and i stayed - nights and i didnt want to leave afterwards. i took the airtrain and subway into manhattan from jfk (it is the cheapest way into town and not that difficult at $--person) and after all the travel the westin was like a shining beacon of sleek comfort when i popped out of the subway at --rd and -th. what is not to love about the westin? location was super convenient to various subway lines short walk to theatres the madness of times square less than a mile to bloomingdales after passing rockefeller center...but i digress. the service and attitude of the staff was pretty good for new york city. i got the best tips for good local eats from the bell staff. if you have access to the executive club (platinum spg) you can enjoy their complimentary breakfast each day. while not the grandest spread it was decent. the lox was really good...but they ran out of bagels each day. i wished there was more hot food on offer (aside from the oatmeal). but cant really complain. the bed and shower was great. the only odd thing was the apple pc they had in the room. im not a mac person and the wireless mouse was dead so i couldnt figure out the keyboard shortcut controls for the thing when i was trying to use it. i ended up leaving it powered on because i didnt know how to shut it down....and putting a towel over the monitor to try to squelch the light in the night. westin: maybe you can leave the guest some simple shortcut instructions in the event another user has the same mac-illiterate experiences. oh and is there any way you can turn up the lighting in the hallway so that when getting ready for a night out i can get a better look at myself? yes i know vain. but really id love to stay there again.',happy
id43472,' i was dumped here by an airline on a voucher after a night flight cancellation at bush. i havent stayed at this hotel chain before but i figured that i could it wouldnt kill me to spend one night in a value hotel especially since it was free. wrong assumption! although it was very late and i was very tired i should have called a cab and fled. although the hotel looks nice on the outside once i got inside the place really gave me the creeps. further my room was dingy especially the carpet. there was a dead german cockroach in the tub. there was something pinkish dried in the bottoms of the trash cans. there were tiles missing around the bathtub. the bedroom a-c unit did not work. the courtesy shuttle took a long time to come and was beat up. only nice thing was the pleasant front desk clerk but this doesnt save this place. never again! i really dislike spending time surrounded by dirt and fearing for my safety. id rather sit up all night at the airport than stay there again. for a little context i am fairly easy going. in my lifetime i have stayed happily at sleep inns and motel -s and other value establishments although im more prosperous now and usually stay at something a little more upscale. this is the first negative review i have ever posted about a hotel restaurant or other such establishment.',not_happy
id43473,' we stayed when it was still called the westin-essex but it is still the same property. years earlier we stayed at a cheap times square hotel and got a cheap experience so this time we wanted to stay where all the places we wanted to visit were located and we extremely pleased. it was marvelous to come from the airport straight to a swank hotel directly on central park south. the lobby was beautiful. our reservations were mixed up (three of us) and they said they could only take two. ive learned the hard way to be polite but firm and stand my ground showing them the reservation and they eventually upgraded us seeing my resolve. we were delighted with the room large spacious with an incredible bed that was like sleeping on clouds. we were even more delighted when the roll-away the brought for our teen was incredibly also a luxury bed! ive never seen a luxury roll-away before! it was nice that the elevators were guarded day and night but the attendants immediately seemed to memorize our faces and greeted us politely each time. it was incredible to be so close to everything important in new york...central park the shops of madison avenue the tv studios...even times square was only a brisk walk (with a brisker cab ride back.) it was awesome to stroll to the ny deli to the breakfast shops....we felt like we were living in a seinfield episode. if youre going to be a tourist in new york spring for the extra to stay in a wonderful hotel like this centrally located. we did not think of requesting for a room with a park view...or only mistake but even then it was fun. the spa was wonderful and reasonably priced.',happy
id43474,' stumbled across this diamond while searching online for great deals. huge rooms lots of cool amenities. all the things i need in a hotel - microwave fridge free internet free breakfast pool & fitness center. i would love to stay here again when im back in san jose!',happy
id43475,' well now this hotel is a real pleasant surprise... we made a reservation with caution... seeking a great value and watching our budget for a two day nyc holiday experience. we usually stay at the omni bershire or michaelangelo but the rates are still too steep in this recession. we parked at the hotel is official lot as instructed (self park) one block from the hotel. the hotel is entrance says it all.... artsey and unique with little signage. the lobby is small and adorable with the decor steeped in music. the staff was accomodating and helped us get in early as we had matinee tickets to wicked. our room turned out to be an entire one bedroom ny city apartment with spectacular views up -th avenue and --th street. this suite was hugh with high ceilings with crown molding closets larger than most nyc hotel rooms and a fully appointed kitchen. the suite was clean and we immediately felt at home. so now i know why the performers from carnegie hall loves this hotel. oh yes... the carnegie deli delivers to your suite. the hotel has an entire bank of washers and dryers for guests and get this... a soda machine that cost -- cents a can !!!! this property is so well located one wonders why the folks across the street living in multi million dollar condos just dont sell and move into the buckingham. we explored this area of the city in all directions and found the former coliseum on columbus circle a treasure. check out the huge sculpture of somebody in the lobby you cant stop laughing. it is fun just watching the reaction of shoppers when they first gaze upon this formidable male sculpture. back to the hotel... the director of front office sandra arias is gem... you simply cannot leave the hotel unsatisfied if you let her know you need help. so if it is living like a nyc millionaire on a recession budget and getting it all... you cant miss staying here.',happy
id43476,' we traveled to seatlle from michigan to attend a wedding. we had many friends and kids strewn about the hotel. from the very first moment that we were helped from the taxi the stay was fantastic. our luggage would not arrive until the next day we were a tad stressed and missed the complimentary wine hour. the front desk folks gave us toothbrushes and cards to get some much needed and appreciated wine! that got a rotten trip off to fun and laughs in the lobby! what a lovely gesture. our room was very cool and so was our gold fish hayden. after shopping pikes market my friends and i returned with bouquets of flowers for our rooms the staff had vases delivered to our rooms in the blink of an eye...we were astonished. we all commented to each other about how the staff couldnt do enough for us! it was a remarkable stay at a really cool hotel.',happy
id43477,' we stayed here during our first time in boston. the room was lovely spacious immaculate and had a wonderful view. it was just around the corner from great shopping and historic sites. we loved boston and this hotel!!',happy
id43478,' lovely room with high standard of decor and good size bathrooms. in quiet location but close to beale street. rooftop bar with superb views over city and mississippi river. they have a rooftop party on thursday night with band playing but don’t tell you this on check in. good made to order breakfast but this is expensive and service slow. jim the concierge is very helpful with tourist information',happy
id43479,' the homewood suites was a good choice for us (- adults+toddler) because we could walk everywhere and we could close the bedroom door after the baby went to bed while we watched tv and ate ice cream. the price was much lower than many other hotels on the riverwalk probably because of its no-frills appearance. there isnt a fancy patio and you do have to go back up to street level to go inside the hotel. the rooms though spacious and well-stocked with everything you could need in the kitchen were a little drab. (we found that the main plaza market a few blocks away had a great selection of groceries to stock the kitchen including many organic and gourmet items at fair prices. they also had good sandwiches that were a welcome break from the continuous $--+ restaurant tabs wed been experiencing on the riverwalk.) the breakfast included with our stay was much better than the average continental breakfast. we especially liked the texas shaped waffle maker. the coffee was horrendous though. we were able to take advantage of the welcome reception one night (mon-thu) and had our fill of free burgers chips salad bar margarita slushy machine and tap beer. nothing fancy but you cant argue with a free meal and booze! it was fun to sit in the river room with other guests and wave to the passing boats on the river. we did use the outdoor pool it was small but heated and there was plenty of lounge furniture. there is an executive room near the lobby where i was able to check my email for free a few times.',happy
id43480,' we stayed for one night in a seventy-seven king room. the staff is so accomodating and thoughtful simply amazing! rooms and bathrooms are exquisite and the location is perfect if you like the upper east side. we had dinner at le bilboquet which i highly recommend! fantastic french small bistro check it out!',happy
id43481,' firstly i need to apologise as this review should have been written months ago...but i can say in all honestly - ill never forget how impressed i was with the best western hospitality house in new york! my (now) husband and i travelled with my teenage daughter and my mother-in-law and i was also expecting at the time so home comfort was high on our priority list. we could not have asked for more...we had a - bed apartment which was incredibly spacious - massive bedrooms a nice sized kitchenette and a big living room with a (very comfy) sofa bed. the apartments are quite old styled but they were very clean...incidentally my parents were staying in the radio city apartments and they were tiny compared to what we had. the welcome and consistent friendly service that we received from all the staff was incredible i had dealings with the staff prior to our arrival and they were all so helpful. breakfast was included in our deal and it was very very welcome...it was great to start a days sightseeing on a full tummy!!! there were tasty danishes pastries waffles (all low fat of course!!) yoghurts cereals fresh fruits etc. so quite a nice choice. there was an outdoor seating area but as we were there in feb we werent quite crazy enough to venture out! there was not a lot of space in the dining room but we always managed to get a seat (might have been that people were afraid of a pregnant woman with a tray of pastries!). the location of the best western is terrific there is a subway station within one street in either direction (if you;ve never been to ny before make sure you familiarise yourself with the subway - it really is the only way to get around and it is really simple once you get used to it...this from someone with zero sense of direction!) and only about a -- minute walk to time sq. in all i genuinely cant recommend the hospitality house enough we had stayed in the doubletree metropolitan the previous year but there was no comparison i found the doubletree very impersonal whereas the bw was really homely - possibly not to everybody is taste but it certainly was to ours...my family and i will hopefully get to go back there some day and i really hope it hasnt changed too much!',happy
id43482,' if i had paid attention to the silly negative reviews we would have missed out on one of the truly wonderful hotel experiences of my long life. while not massive in any way we loved this delightful historic hotel perfectly located right in the heart of the midtown area a short walk even with roller bags from grand central. the staff was warm and friendly and the lobby exudes charm. the bed was comfortable and the room was quiet especially considering the hotel in th heart of the city! the bathroom was small but so is every other one in any of the many nyc hotels i have stayed in. everything was clean and pleasant!',happy
id43483,' we stayed last weekend and was this hotel not what i expected. hideous. we were in room ---. bare bones room. not even a real comforter on the bed. i froze! mattress was old and saggy. if you love the smell of cigarette smoke in your room get room ---. disgusting. when you walk in the door of the hotel the smoke smell just overpowers you. and the kicker- we got home and were double charge on our debit card. call the hotel and they said all requst must be in writing . what the heck? horrible service. i guess if you are in the party drinking crowd and want to get your drink on pick up the ladies-men and need a place to hook up-this may be the hotel for you. what a dump. stay at the ritz mansion adolphus or joule.',not_happy
id43484,' i booked the pearl for a weekend stay based on tripadvisor reviews. having stayed there this past weekend i have to share a suspicion: i think someone has been stuffing the ballot box in favor of the pearl. the pearl doesnt deserve the glowing reviews that it has received -- and i suspect that they are bogus reviews aimed at pumping up this ridiculous property. the pearl is not a boutique hotel -- it is a renovated motel. it is basically a dozen rooms circling a tiny pool. the management has tried to doll the place up but the upgrades are very meager. my room felt like a cleaned up basement. the platform king bed looked as though it were resting on packing pallets! the entire place screams motel . the staff was generally courteous but neglected to tell me that id pay an extra $-- for parking in the parking lot -- which was nothing more than a parking strip off of rosencranz. that is service ? in short: do not trust the hype either here or on the pearl is website. this place is a motel with pretensions at being a boutique hotel.',not_happy
id43485,' we came to new york to celebrate canadian thanksgiving weekend. we traveled by train to penn station which is only a --- yards from the new yorker hotel. we were greeted by the doormen with a cheery smile and a welcome to the new yorker. the front desk staff were as equally pleasant and cheery to deal with during our stay. the lobby is very impressive and seems to retain it is orginal charm. you will need to show your room key to pass sercurity to access the elevators. the room we had was well lets just say it was small for sure. if you have been on a cruise ship the room would be about the same size or a touch smaller. the room would not be classified as luxury by any means but it was certainly comfortable and clean. the bed was comfortable and the bedding was high end. the bed we has was a queen though it felt a little smaller. if you are person or a couple of size i would certainly request - queens or a king bed upon booking as there are not many of them available. the bathroom was functionable though having two people in there is certainly a challenge. also the water temperature is not consistant so be prepared for hot and cold blasts. the location of the new yorker is certainly a great feature. a short walk to the subway penn station times square and broadway. i would stay here again.',happy
id43486,' only stayed one night but left with a good impression. the rooms are actually quite tiny unless you are a smurf but probably fairly priced for ny. the bathroom was unusual in its heavy use of steel making it look like a park restroom but not in an unpleasant way. decent sized tv dvd player ipod dock and comp dvds to keep you amused at all hours. great bed with slightly noisy but efficient air con. loved the style and fit-out of the room. looked funky and modern but im no expert on interior decorating. the bed was extremely comfy but took up most of the room. service was decent although it was wierd that the bell boys help you unload your luggage from the car but then leave you to take it yourself through the doors to reception and to your room. there is a small fitness room with about three cardio machines in the basement. the rooms and common areas make heavy use of dark colours and tones and the inroom safe uses your credit card as a key which was unusual. no views whatsoever and the hotel is on the quiter end of a busy area. subway right around the corner as are convenience shops and restaurants-shops. not a bad location; in tribeca-soho which is a fair distance from mid town and times square etc. definitely better suited for the younger crowd. its arguably close to wall street making it a viable choice for business.',happy
id43487,' really enjoyed the attention to detail from the staff. room was really well appointed and the bathroom was a highlight. the bed was incredibly comfortable. the mini-fridge and the pay-per-view movies had great selection.',happy
id43488,' hotel sax is a treasure...in the right place at the right time. relaxed but close to everything. great spot on the river. staff ever so helpful and friendly from the desk to the consierge to the doormen. wine cellar and restaurant nice touch. will be back many times and recommend to everyone.',happy
id43489,' my wife and i recently stayed at the morgans hotel in nyc and cannot say enough about this hotel. everything was wonderful. the staff was very friendly and accommodating. everything we asked for was brought to our room promptly. the front desk staff and concierge were very helpful answering our questions and guiding us in the right direction. our room (one bedroom suite) was perfect. the breakfast was enough to get us started on our adventures but the location was perfect. the concierge made an excellent restaurant recommendation and called in the reservation. we were able to get a window table at the porter house overlooking columbus circle. we will definitely be staying here again.',happy
id43490,' i stayed at the hilton over fourth of july weekend while i was visiting my son who lives in san diego. i visited with my granddaughter who is writing this review for me (i am -- years old and dont know too much about the internet). i was just so with my stay there i had to tell someone and my granddaughter suggested this place to write a review. it is important because usually an older person traveling does not get the same attention that young busy executives get when they are at a first class hotel on business. really though i got so much attention from the staff that i thought i was queen for a day. everybody smiled and asked if i needed help. the restaurant staff was so friendly. i noticed i was the oldest person around since most of their guests were young and were very nicely dressed. this hotel had lots of modern art (not my cup of tea but still nice). the new petco park was next door and my family and i went to a game there since i love baseball...i just walked next door! that is how close it was to this hotel! i would recommend this hotel to anyone traveling but especially to seniors because the people are so nice. ive gone around the world several times and i have to tell you that the hilton in san diego is as nice and comfortable a hotel as ive ever stayed in anywhere.',happy
id43491,' the majority of the places i wanted-needed to go were all within walking distance which was great. it was my first time in downtown philly and of course i wanted to see the liberty bell which was right across the street to my surprise. all of the staff members we encountered were all very friendly and welcoming which made the stay even more enjoyable.',happy
id43492,' i spent - nights at crowne plaza austin tx and i was very pleased with the room service and overall environment. i joined their club and stayed on the executive lever -th floor. there is a lounge on this floor that provides free wine and finger food. overseeing this area is a gentlemen name louis. this man makes you feel so welcome and at home it’s unbelievable. after a long day of business meetings and the stress comes with that the -th floor with louis is the place to be every evening from - pm to -pm for a light refreshed evening. you can also get breakfast in the morning on this floor. room and room service are great. full restaurant excellent service. i will stay at cp austin again.',happy
id43493,' we booked a trip to legoland & sea world using a travel package. the dana inn & marina was an option but we made the mistake of upgrading to the bahia resort & hotel. at check-in we were told our bayside room (#---) was a complimentary upgrade. werent we lucky! because the drive through the complex is one-way most cars had to pass by both the front and backside of our room and the parking is in front of each unit like a motel. we were treated to the relentless beeping of keyless entries doorslamming and engines starting up. it was like a motel -. one branch of the drive was being ripped up and resurfaced (may --) so we had construction noise as well. this property is also affected by large plane noise. in addition we found broken glass all over the floor & patio one tv didnt work one phone was on the fritz and the bathroom sink wouldnt drain properly. although the help was friendly & responsive we were inconvenienced by three repair visits and a vacuum job. we checked out a day early. this was the only bummer part of our family vacation.',not_happy
id43494,' the rooms were beautiful but it is an older hotel and with charm comes some inconvienence - most notably thin doors and noisy hallways. the staff was dedicated but a little pretentious. as for history and location...tough to beat.',happy
id43495,' while the rooms are rather small the warm welcome make you forget the size of the rooms . you could not ask for a more wonderful staff especially a front dest staff member named sara . she did everthing she could do to make us feel wecome . i had booked two rooms and was upgraded because of my status with starwood . while my relatives from belarus were not did not have the same status with starwood they were also upgraded . i told the front dest clerk sara that this was there first time in the usa and she said wellno problem . i will put them on the same floor as you . the resturant staff was also very kind . they had a very nice managers reception on my wenesday arrival . the chef took such pride in his wonderful beef kabobs and wanted to make sure everyone tried them . the hotel rooms are very clean and well serviced . did i forget to say the price was also right ! steps from broadway was also a wonderful perk ! a great experience ! thanks sheraton - points !',happy
id43496,' this was my second stay in this hotel. the first was with a group of girlfriends and that stay was great but mostly because we were not there much so there was less of a chance for a screw up. however this last time we went to chicago for my daughter is spring break and it was a different story. at check in there was one guy working the front desk. one. and it is a --- room hotel! we waited forever to check in and when we finally did he was completely indifferent to us. i have a feeling he was sick of getting beat up all night. once we were in we got to our room and our first impression was a good one because there was music playing and dim lighting to welcome us but upon further inspection we found dirt. a lot of it. i took pictures. our ironing board was broken as well and because we didnt want to get charged for it we told the front desk.. but im pretty sure they thought we had something to do with it. the lounge is really nice and it was earth day so they shut all the lights off and we enjoyed drinks by candlelight which was nice. location was good and there is a large selection of restaurants nearby. the lady at concierge sounded like a broken record when she recommended places though... she might be earning some sort of kick back from a breakfast place a few blocks away! we also wanted to go to ginos and when we asked her directions she kept telling us --- other places to go and refused to tell us directions to ginos. finally we walked away from her and grabbed a cab. btw gino is isnt as far as she lead us to believe. the next day we were going to the acquarium and we asked which direction it was so we could start walking and she kept saying you cant walk there... you cant walk there . well fine... we proved her wrong:) oh and one last thing... security is so tight it made me feel a little unsafe. one evening my daughter had to go to the bathroom so she ran into the hotel in front of us and security stopped her and made her wait until we got there to go to the bathroom and she almost wet herself. really... she is --... she is not about to commit armed robbery! we go to chicago quite often and honestly with as many hotels to chose from im not sure id go here again.',not_happy
id43497,' my family stayed at caribbean cove on thanksgiving night during a holiday trip to see relatives. we are a married middle-aged couple and two teenage boys. we did not go to the waterpark but there is a regular hotel that guests can use. this is a huge hotel with numerous wings and a large atrium containing the pool arcade pool tables and sitting areas. breakfast is served in the st. paul restaurant and there is also a sports bar and considerable conference space. our first room included a king bed and a pull-out couch that was too small for two teenage boys. the hotel switched us to a new room which contained two full-size beds rather than the hoped-for queen beds. full-size beds are not large. we managed for a night in tight sleeping arrangements. the toilet in the second room clogged and it took the hotel staff -- minutes to fix it. during our second visit to the front desk it was revealed that the maintenance person was unexpectedly gone and no one could locate a plunger anywhere. frustrating. fortunately it eventually got cleared at about --:-- pm. our room must have been adjacent to the hvac system because it was really loud in the bathroom. however the noise was not bad in the sleeping area. overall rooms are average and adequate. caribbean cove is not the right choice for businesspeople or couples or for particularly picky travelers. however it works well for young families hitting the waterpark or for groups holding reunions and parties in the atrium.',not_happy
id43498,' we stay at the wyndham everytime we fly from indianapolis. however this time the room was so warm we did not get much sleep. th thermostat was unresponsive.',happy
id43499,' wireless internet did not work was re-booted once by engineering but after -- minutes the speeds were slower than dial-up. also hair dryer was broken and it took -- minutes for guest services to respond. when i complained at check-out hotel staff completely unconcerned and refused to waive $-.---daily wireless internet charges. other guests were visibly upset about the lack of hot water on the day previous to my check-in. overall i have received better service at less expensive hotels.',not_happy
id43500,' simply an amazing place. we arrived before noon just hoping to be able to leave our luggage before exploring boston. not only was a room made available we were also upgraded to the next largest room! each member of the staff was tremendous and made themselves available to anything you might need. the room was immaculate and was impressed that even the smallest of details were addressed for your comfort. great location one block from boston common and resides on the freedom trail.',happy
id43501,' we stayed the night before an early flight due to a forecast of bad weather. the location connected to the airport couldnt be beat. it allowed us extra morning sleep where the room ours facing the airport was surprisingly quiet. we booked online at the aaa rate which was reasonable. the room was traditional but very clean. it had in room coffee for the morning rush out. numerous vans to transport people going to the international terminal with extra baggage so very little wait of -- minutes or less. there is very high priced parking $-- per night however we parked at a lot off site and had them drop us off at the hotel for half that a night.',happy
id43502,' really nice nine story hyatt place. good location and nice rooms. pleasant staff and restuarants within walking distance.',happy
id43503,' during a recent cancelled flight i had the opportunity to stay at the clarion. infact due to the weather the hotel as well as the hotels in the area were packed in. i felt the staff did an extraordinary job at service under the circumstances. the rooms were clean comfortable and modern. i would recomend this hotel to anyone.',happy
id43504,' beautifully remodeled rooms comfortable beds air conditioning not working when we first checked in but fixed immediately breakfast an added plus the only downfall was the traffic noises that increased about -:-- am. bring earplugs. close to the pier.',happy
id43505,' clean quiet convenient. friendly staff excellent breakfast and shuttle to airport and terrific park-and-fly program.',happy
id43506,' i stayed at the omni on business and found it to be and excellent choice. the friendly staff was very helpful and always gave us maps to everywhere we asked about which i thought was a nice touch. our great corner room overlooked the ballpark and the bay and the huge bathroom was especially nice. it was modern yet comfortable a nice change from the frilly florals in other hotels. the omni is right across from the gaslamp district home to tons of dining and shopping options. i would definitely stay at the omni again!',happy
id43507,' our family was extremely pleased with our stay at the affinia --. while the bathroom was small there were quality toiletries. our room was spacious for a family of - especially in a city famous for tiny rooms. there was also a nice club room on the second floor. we particularly appreciated the ice cold water with a hint of citrus in the lobby. the staff was very welcoming and had cupcakes delivered as a surprise for our daughters birthdays. we hope to return to the affinia -- in the future.',happy
id43508,' this is a compact hotel wedged in among the rows of flower and plant stores in the flower district. the rooms are well planned and you get what you need. i had a king sized which didnt leave too much space but in nyc you dont want to be hanging out in your room right? the finish was excellent and the bathroom had a large walk-in shower which was great. the roof terrace is a great spot but it has noisy aircon vents and only a few plastic chairs for furniture. i bundled up my pillows and duvet and made the plastic chairs cosy for looking at the nightime skyline the aircon noise soon becomes background. breakfast is basic but good and included in the rate for all guests. you eat in a spacious conservatory. ideally located to get to all parts of manhattan. right between -th and -th with only a short walk to the subway. and about a ----- min walk to times square. the staff were all great [housekeeping were told politely to come back later and they did]. came at i paid $--- inc taxes per night which is the most i have ever paid for a hotel room! hey its new york city baby!',happy
id43509,' my husband and i decided to try priceline in an attempt to find an affordable deal to nyc for the halloween weekend. not only were we successful in finding a deal it was to the grand hyatt no less! the hotel was absolutely superb - very grand true to it is name. i loved that it was situated over the station and that the central market was right beneath it. our room was nice well kept well decorated. a glance at the breakfast menu is enough to make anybody is jaw drop to the ground but the situation was remedied by a quick walk in any direction to a more afforable eatery. although we try to be budget travellers for the most part this hotel has convinced us to simply book it from now on whenever we go to nyc. it is a comfortable clean well-located hotel with a level of quiet and luxury that was pleasantly surprising.',happy
id43510,' we stayed at the residence inn san diego downtown-gaslamp quarter for a long weekend. the hotel had only been open a week when we arrived and everything was clean and well maintained. the staff was friendly. the hotel provided a hot breakfast daily and has the only full service bar-restaurant in any residence inn. they also have a manager is reception although we didnt take advantage of it. it is in the hear of the gaslamp quarter not far from the convention center so there was quite a bit of activity within walking distance. one drawback of the hotel is that the only available parking is valet and is $--.-- per night. the do have a pool on the third floor roof but it holds -- people and is -- deep so dont plan on doing much more than standing in waist deep water. all-in-all it was a nice hotel in a great location.',happy
id43511,' im graciously giving them - stars. my heart wants to give them zero (see #- for lack of stars below) but in good conscience im giving them - oh nevermind - star it is! the --star rating for: -. sleeping room was clean -. comp happy hour drinks (- per person) the lack of stars for: -. when my car was returned by valet parking there was a - crack in the windshield. im getting the ignore-run around by the company-garage magnolia contracts with with no positive results. no one from the hotel even followed up with me. the operations manager forwarded me to the garage is contact. i know i know it probably says somewhere theyre not responsible for damage but i would hope the hotel might care that i filled out an incident report. i guess not.* (by the way parking is $---night and it is uncovered on the top floor of the garage a block away. do yourself a favor and park your car yourself.) -. the rooftop pool is kind of a joke. it is the size of - medium sized hot tubs. the pool area doesnt have teak furniture as the pictures show. it is plastic tan furniture that i could get at lowe is. there was a dirty starbuck is coffee cup that i know was not new. -. the breakfast included in the room rate is fine (with hot items that is nice) except they put out bread and butter plates instead of full size plates. now i understand were in a recession but come on. i wasnt planning to eat a pound of bacon and -- biscuits but id rather not make - trips back to the buffet to eat a normal size meal. -. the staff is minimally friendly. nothing terrible but nothing exceptional. except the person who took our incident report before we left the hotel. he reacted with concern. -. no robes. i know this may seem finicky but it is something i expected. overall i would probably never return to magnolia wont recommend it to anyone and will probably tell everyone i know about my experience. *i work in hospitality therefore one might think i am an especially fussy guest. this is only partially true. while i do have high expectations i am a person without snobbery or a sense of entitlement. i only expect the level of service a property offers. if i was staying at a super - i would not expect --diamond treatment (although ive encountered friendlier staff at super -s).',not_happy
id43512,' i ended up getting a great rate for this hotel and really questioned if it was all they said it was for the price. on arrival i was pleasantly surprised. i really get into these older downtown hotels that are well maintained. rooms are big and have all the standard amenities although other than crown molding and sprinkles of marble here and there dont expect anything over the top. beds were excellent and the room was spotless. no concerns about cleanliness or bugs. a little intimidated about drive up and valet. i hit it during a rush period and traffic was backed up several cars deep on commerce street. i drove around the block thinking that i might be able to park (the parking garage is off field and commerce at the corner of the hotel (behind avis) so i assume you can just drive in to park. we chose to valet and the line moved very quickly. all other times we went and left the hotel there was little to no wait for valet. the registration desk can get super busy at peak times but the staff is courteous. i felt like everyone from valet to bell captain went out of their way to make sure to help and i didnt feel pressured to tip (although i did ) one time we asked for ice to be delivered to the room and the waiter put the ice down and immediately left even when it was obvious we were about to give him a tip. i liked what was available in a two block radius of the hotel from a ---- on the side to the cvs pharmacy in the back - sandwich places two italian (including single slice pizza) a nightclub a tavern and two bars plus a couple of higher end sit down places not to mention the - places in the hotel including the french room which is i believe a -* restaurant. starting at about $--- per head a little steep for my humble budget but very nice none the less. for the rate i got i would stay at this hotel every time i go to dallas if i wanted to be downtown. the only knock id really have on the hotel is the elevators are small and during peak times you may have to wait for - or - to pass which stresses me out a bit when other people are coming into the main lobby behind you. but in an older hotel with the unique character that is expected.',happy
id43513,' the desk clerk - brian - actually found someone to take his place at the desk to come and pick up us - older women who had been travelling since -am the previous night. he picked us up from another hotel that had really messed up our reservation and put us in a smoking room. brian was our angel . this hotel is very clean great breakfast and excellent staff and the shuttle was a big plus. would definitely recommend this one.',happy
id43514,' awesome hotel! very cool decor and atmosphere the place was like a club on fri-sat nights. excellent views and proximity to subway high line all of manhattan check out photos from my stay here: http:--urbanarchitecturenow.blogspot.com---------dream-downtown-hotel-nyc.html',happy
id43515,' this hotel is in a great location to walk to the sights in chicago. it has a car park that has in and out access for $-- a day. the services was great the beds comfortable and the internet is free. i will come back.',happy
id43516,' conveniently located - very clean - trendy and comfortable. great for business travel and walking distance to dt i had lunch across the street at the museum cafe isky city cafe on my first day and became violently ill. thankfully the springhill suites is fully equipped with bottled water gatorate immodium ad and aleve. i was down for the count for about -- hours but made it to meetings on the -nd & -rd day. on my last day: a chocolate bar bottle of water and bottle of gatorade were waiting in my room with a note wishing me well. it was so nice of them to go above and beyond to ensure i had a positive experience in indy. the sky city cafe on the other hand? go there if you want to barf -- times and have your butt explode for days.',happy
id43517,' the entire staff make you feel like royalty from the moment you arrive to the time you leave. lois the concierge is the best she is always recommends the best places to dine around town. the hotel is modern and comfortable with a great location in downtown chicago. i have stayed there for the last -- years when i come into town to visit. it truly is home away from home.',happy
id43518,' we stayed at the embassy suites downtown during jamfest january -- thru -- ---- my family was four teenage girls. the accomodation were top notch. i was very impressed that the staff handle over --- girls at check in and also breakfast. the staff was friendly helpful and in some cases very patience with the girls. we will be staying there the next time we come to indianapolis',happy
id43519,' this courtyard in san antonio is clean and well situated next to the freeway exit and nearby some shops and restaurants. i chose this location as it was convenient to a place that i needed to visit for work just a few minutes away. the staff were all very friendly and willing to assist. chase at the front desk was welcoming and attentive not only with me but i noticed this with other guests throughout my stay. people do make the difference! the room was clean and as expected for a courtyard. the best part of the room was the shower. the shower head was great and the water pressure was strong which is refreshing. there is a starbucks less than a mile down the street which was convenient in the morning. overall im to have stayed here and would definitely return if in the area again for business.',happy
id43520,' i couldnt decide if i should name the title of my review alcoholic is unite or hobo is heaven . i say that because every morning the house keepers spent the first half of their morning cleaning the alcohol bottles and beer cans that had been hurdled in the hallway from the guests at the hotel who were either -- years old or were acting like they were -- years old. furthermore strays from the area found their way into the hotel to consume whatever alcohol was left in the hallway (like dogs to an open trash can analogy). this environment led to many long nights of people in the hallway hooting and hollering; which made it unenjoyable for the folks staying at the hotel who chose the constitution inn for it is proximity to the uss constitution and the other historical aspects of this area. the room itself was out-dated from the television to the shower heads to the amenities in the rooms to the air conditioning in our room which didnt work and made the room unbearable some nights. our room was clean and thus the reason why i didnt rate this hotel a one star hotel. there are plenty of places to eat in the area but it is a good --- mile walk away and the hotel was very ala carte . i didnt have a vehicle that i parked but it looked like other folks were parking on the streets in the area; i didnt notice a parking lot. i wouldnt recommend staying here. this hotel is very substandard compared to the other hotels in the area. it is boston and there are plenty of options in the area and for the price id look at other options.',not_happy
id43521,' very very far from hilton level a touristic hotel with a very very poor breakfast (--$): omelettes pastries waffels available as extra (--$---$). at the same price - leveled at minimum around ---$----$ per night (in addition --$ for parking while others are -----) - you may find others much better same block. the room is very large is a junior suite with a plasma (but the bedroom has just an old style tv) --channels in total internet not free business center not free (- computers in total swipe your credit card also for turning on the pc !!!) no ipod console in room minibar in room present but empty no safe in room no fan in bathroom with - doors to access it (- for bedroom - for living room) single sink... much better - door to the bathroom and - silks or not ? good a sink in the living room and a microwave... it is understood that this hotel was a doubletree before and not originally a hilton ---%... look deeply before choosing this hotel same block there or - block far you may find ----- superhotel (knickerbocker marriot...). for same price you get a ---sqf suite at knickerboker with jacuzzi fully stocked minibar -x-- plasma frette linen and bathrobe and slippers... very very poor for a hilton.',not_happy
id43522,' we booked through priceline so we were not sure if the hotel would be one we would truly like. surprise!!! although near the busy highway we heard no noise and we were in a delightful suite. the king size bed was in a room off of the living room area through french doors. we had a small balcony off of the bedroom. everything was spotless and the mattress was heavenly! the decor was very nice. all in all a lovely place to stay for a very reasonable price. within walking distance is a dennys restaurant which would be easier on the pocketbook if you had small children with you. the hotel is very convenient to downtown and to the kennedy memorial museum.',happy
id43523,' every year we look for a neat place to stay in sf having been priced out of the nikko category. the orchard garden is an oasis near the chinese gates. the rooms are small but comfortably modern. the bathroom is well appointed and larger than what one would have expected. we appreciated the green initiatives including this offer to place a review for a tree planting. great marketing! a welcoming front staff are ready to serve your every need. ruby was so helpful and friendly! we will return!',happy
id43524,' this is a beautiful hotel on the outskirts of houston. the staff is really friendly and we even got upgraded! there are plenty of fun options for food and drink in the area and it is a great place to stay with friends and family. we really enjoyed having so many food options close to us and there are even some shopping areas as well so people are entertained. the rooms are large and comfortable and everything still feels new. the only weird thing is that we found a woman is black underwear on the floor in our bathroom when we got there although everything else looked very clean. not sure how to explain it but it didnt seem worth complaining about at the time. the beds were really comfortable and we loved the style of the hotel. bistro alex had pretty tasty food as well and the bar in the lobby played live music at night. i didnt know that houston had such a fun scene such a distance from everything in the loop!',happy
id43525,' it is a short -- minute drive to hillcrest and about -- minutes to lajolla. this hotel was a bargain for san diego. while the property itself is aged they have done a very nice job keeping it up. the rooms were extremely clean. my only real negative feedback is the lack of spg status acknowledgment.',happy
id43526,' i stay here once a month for business. i always hotwire it and love everything about it except one thing. i am treated as a second class citizen due to the hotwire rate. even though i am a priority club member im not given a room on the forth floor which is reserved for pc members. i usually get stuck on a ground floor room facing the parking lot and have car lights shine in my window. i probably could insist on a better room. this is not the only cp that does this when i hotwire. at some there will be a usa today outside every room but mine!!',happy
id43527,' i was booked for - nights at the one washington circle from feb -- thru --st. i was supposed to arrive around -- pm at iad on a late flight from sint maarten- caribbeans but because of some unexpected fuel strike in juliana our ua flight --- was - hours late.... so i called the hotel to let them know that i would only arrive around - am on -- feb! the staff was extremely welcoming and offered - free breakfast coupons and i was even given a refund of one nights stay even though i had a non refundable price! the room is awesome with a living room a kitchen and a bedroom and a nice sized bathroom. they provide coffee beans in the morning so you can grind your own! wow! then the room is simply wonderful and deserves - stars for the price paid ( under --- $ for a night). the locatrion is so handy ang georgetown is a swift walk away and so is the white house etc... the metro stops only - minutes on foot at foggy bottom station. breakfast is either cooked or buffet. i will come back withouth hesitating one second. great staff and hotel',happy
id43528,' i stayed here because i attended a conference on the mayo campus. this would be very convenient if you have an appointment at mayo or have a family member there. it is connected to the hospital and while it is a decent walk through the connecting hallway you dont have to go outside to get to mayo. there is no reason to stay here if youre not going to mayo - there is literally nothing else there. you have to drive to get to anywhere else. there is a fantastic mall just a few minutes away (st johns town center) with lots of places to eat (pf changs maggianos cheesecake factory) the room itself was great. it was like a mini apartment which is useful if you need to stay there for awhile - full kitchen with pans utensils plates etc. full size fridge oven microwave dishwasher. there was a tv in the bedroom and in the main living-sitting area. there is no restaurant in this hotel but there is a shuttle to a neighboring hotel that does have one (it wasnt any good though so i dont recommend that option). mayo has a cafeteria and the hotel front desk has a few items too (milk cereal chips frozen food beer candy snacks). but with a kitchen in your room and nearby st johns mall i dont think this is an issue. there is no pool here either which seems weird for florida but it was not a big deal to me. the fitness center was closed - it looked like they were doing some reconstruction. the staff here was really helpful. i liked the place a lot. not recommended for vacationers. great choice though if you need to be at mayo.',happy
id43529,' if you want to be able to walk to most tourist destinations in downtown san francisco but dont want to spend a lot of money on a hotel this is a good place to stay. if you plan on spending a lot of time in your room this is not a good place to stay. the rooms are small and there are shared bathrooms on each floor. the bathrooms are really clean--until after midnight when drunk people use them and sometimes miss the toilet. our room was on the corner of columbus and kearney and it was really loud at night especially because it was so hot in our room that we had to open the window (the heat is controlled by the front desk). if i stayed here again i would ask for a room on a back alley. because some transient people live here for weeks at a time there are a lot of rules (visitors have to sign in for example) and you have to leave a $-- cash deposit at the front desk (they return this when you check out if there is nothing wrong with the room). this was kind of a hassle since we were not expecting it. overall hotel north beach was worth it for the location and price but it definitely isnt the most comfortable place to stay.',not_happy
id43530,' i stayed at the nyc w a few years ago and they are very trendy. the first impression on entering the lobby is dark. they use lot of candles for mood lighting i guess and it is sort of hip but was hard to see coming in from outside. they had little cups of juice at the registration desk but i thought they were unlit candles at first. the corridors are also very dark. this chicago w is an older refurbished hotel and the rooms are very small including the bathroom. i was only one but if id had my spouse w- me we would have been bumping into each other. the bathroom reminded me of being on a boat. sink was very small and not enough room to put your toiletries on. shower head was very weird - kept getting water up my nose. the bed was very comfy however though not a comfy as i remembered in the nyc w. lots of pillows and a featherbed. the main problem i had with the room was i couldnt get it dark enough at night - ironic considering this hotel seems to love the dark otherwise. there was a window that had an opaque shade that you could see through and a roman shade over that but the roman shade only covered about half the window. i need complete dark to sleep and there was no black-out shade so i had to sleep with a pillow over my head to block out the lights from the street. a complimentary sleep mask would have been nice or at least a way to pin towels over the window opening. the w is in a good location however so it does have that going for it. the doormen were very nice. didnt eat there so have no opinion about the food. the towels and bedding were nice as were the toiletries. the decor in my room was over-masculine consisting of shadow boxes with items like silver cigarette lighter cigar case flask etc. i got a govt rate of $--- and i thought that was a little pricey.',not_happy
id43531,' when i arrived the room was beautiful!!!! the decor was lovely and the shower was to die for!!! my only disappointment was the mini-fridge sitting on the counter that dont make ice. in a suite that large there is definitely space for a full size fridge. a microwave would definitely be the place of choice for the minifridge. (rm ---) with a knee sprained on this particular weekend was a sad note. other than that we talked til - am and crashed!',happy
id43532,' like others who stayed here we had the experience of the heat going full throttle thanksgiving week. the staff was very accomodating but nothing could really compensate for a hotel heated to -- degrees. we even had the windows open and a fan going and just could not bring down the temperature. ive stayed at other kimpton properties and enjoyed them. this missed the mark. i hope they work things out because the hotel does have potential.',not_happy
id43533,' had what i thought would be a minor issue with the temperature of the room. it was way too hot and could not get the room to cool off. only one of the windows would open - the other was broken. staff could not have cared less. asked for a different room and discovered that even though i reserved the most expensive category there were other roooms that were larger and more recently renovated. was told that there were no other rooms with a king size bed available. when i asked about the possibility of a room in the hilton club section of the hotel i was told that we dont have anything to do with that you can call them if you want to i ended up checking out early nad asked for a price adjustment. the response was that i was lucky that i wasnt charged an early checkout fee. i was also constanly harrased bythe timeshare sales people in the lobby and in the executive lounge. they should try selling by treating their guests like they wanted them to come back.',not_happy
id43534,' the hotel is clean and modern but the location is very inconvenient for business in downtown san diego. as others have noted it is a good $-- cab ride away from anywhere. as seems typical for a sheraton nothing is included. internet? $$$ (nobody could give a reasonable explanation as to the difference between the basic and enhanced version!) breakfast? $$$. apart from that they seem to take advantage of their captive audience by inflating the charges for everything on offer. for a quick stay before flying sure but otherwise there must be better choices around.',not_happy
id43535,' stay over one night this month and was extremely satisfied. great location next to metro center. room was quiet and comfortable. we will stay here again during our next visit to dc. you can get to anywhere you want to go from this hotel. staff very helpful and friendly. super great buffet breakfast.',happy
id43536,' checkin time was -- mins - looooonnnnng line going back to the door. went out & came back twice but the line just seemed to be getting longer. called the front desk manager- she said she was sorry and didnt do anything to help. the rooms passage ways are uncoordinated depressing and in a very desperate need of an upgrade. my non-smoking room came with an ashtray a bathroom that strongly smelled of clorox and a view of the next door building is wall. never ever going to stay here or recommend anyone to stay here. will rather prefer to stay in nj & drive-train into ny. stay at your own risk.',not_happy
id43537,' seriously. when i called room service for dinner late one night and ordered a turkey sandwich (from the most limited room service menu i have seen in some time) the gentleman taking my order laughed. and it was not that good of a sandwich so perhaps the joke is on me. other than room service dude the people in the hotel was nice and the location was good. but the low ceilings pathetic water pressure odd shamed room (@wired-theworld - i felt your pain) odd smells in random areas - it all made me long for a hyatt or an intercontinental.',not_happy
id43538,' the crowne plaza chicago metro is perfectly placed in downtown chicago not more than a ----- minute walk from the sears tower. (i dont care if they changed the name to the willis tower i am not calling it that). on top of the phenomenal location the staff is extremely courteous and accommodating. there is also a very nice fitness center with a pool hot tub sauna and steam room. our entire experience here was just outstanding. i would definitely stay here again.',happy
id43539,' my team recently held a meeting in the vault at the hotel. it was a great meeting room. very private and accomodating for a group of - - --. the room itself was very unique. check out their photos on the web. the staff was great expecially patrice. she was extremely helpful in making all the arrangements and making sure we had everything we expected. thanks for making the easy part of the meeting truly easy!',happy
id43540,' i really like the renaissance hotels because of their style and comfort. the southpark hotel didnt disappoint the staff is extremely friendly room service tastes good and best of all the rooms are really clean. i use the gym all the time and plan on using the indoor pool-spa sometime soon. i wish they had more machines in the gym but you cant have everything perfect. if you are looking for a comfortable stay and dont mind paying a few extra bucks compared the other marriott is in the area then stay here... i stayed at the courtyard marriott across the street and switched after the first week.. been with the renaissance ever since.',happy
id43541,' we spent our honeymoon here and could not have been happier with our choice. the location is fantastic as it very close to the subway but also there is a lot within walking distance. the room was not a bad size especially considering the size of room i have seen in new york before the bed was huge. we didnt get a balcony and we were facing an office block but otherwise this was a great room for the price we paid. i would not have been able to afford one of the rooms with a view up -th avenue but maybe we could do another time once weve saved up lots! the breakfast was basic but more than appreciated - i know there are alot of hotels in ny where you dont get breakfast included. there are no tea and coffee making facilities in the room which is a small gripe but you can get coffee tea and cookies in the reception which is also where you have your breakfast. a really lovely extra touch is the wine and cheese in the early evenings with the piano playing. very sophisticated!',happy
id43542,' aa booked us (a group of people that was going to melbourne) in this hotel because our scheduled fight had left .. aa has been delayed more than - hours.. front office staff very friendly.. cleaning staff as well and very responsive. very closed location to the airport. tv very nice and internet connection good.. beds were confortable. old furniture but ok.. stay only for two nights..',not_happy
id43543,' we stopped at the catamaran as a part business trip- part vacation for - nights mid december. we arrived v late from lax and got parked ok in the garage and took our own cases to the room. it was a garden view room check in was fine and efficient. the room was quite cold and we had to have the heater running all night. when we came to shower in the morning the water was liuke warm at best. we mentioned it at reception on the way to breakfast. service was good at breakfast and the food perfectly ok my wife then went to the spa and i went to explore mission beach and the locale in general. the room had warmed up a little by now but we still needed the fan blowing all the time. the water was still chilly. next day the water was warm so we were able to properly shower at last. we chose to eat out in the local area and that was fine. room was a little dated maid sometimes didnt come until mid afternoon but always did a good job. we had one meal in the restaurant we were the only people in there so little atmosphere although the food was fine. nothing special just ok. cab from the hotel downtown was $-- in a town car which the concierge arranged. would stop there again on a similar type of trip. we needed to be north of san diego as we had business to do north of the city so it made the commute easier. im sure the experience would be different in the summer. it was really quiet in general in december downtown was dead on a saturday. it was a nice location certainly better than the ones we saw on hotel circle and the beaches both oceanside and bayside were lovely. some lively bars just up the road as well.',not_happy
id43544,' my husband and i stayed here recently. the hotel is about - to - blocks to the nearest metro and on the fringe of tourist areas. it is on busy mass avenue and across the street from a major construction site. noisy. the hotel staff is generally not very professional the basics of checking you in and getting your payment but no further interest. our first room was on an inner courtyard towards the back of the hotel. it was so tiny. my husband said the quaint early american furniture reminded him of his boyhood room. i requested another room and was moved to room --- towards the front of the hotel. the room had more space and the furnishings were better. there was also a fridge. i guess it was a deluxe room. and a view overlooking mass. ave. probably as good as they had but not great. dont stay here unless you get a really good deal and are careful about room choice. no ice machine ice available by room service only. pillows are huge foam pillows no alternatives.',not_happy
id43545,' i would like to make potential guests at the onyx aware of a little scam thay seem to be perpetuating to charge extra fees. without any warning or communication from the hotel staf my credit card was billed for a deep-cleaning : charge for smoking in a room at the onyx and the staff insinuated that we were liars when we said that neither one of us smoked. i am convinced this is an on-going scam by the onyx to make up lost revenue due to the economy and rooms being booked at lower prices. the only reason that management responded to the previous poster about the same issueis tis o try and spin a little damage control and make themselves look good. we were contacted and also told the reasons for the deep-cleaning fee which were totally fabricated by the onyx staff. they refused to do anything about it and were condescending and rude. money talks and i would advise anyone thinking of booking at the onyx to take their money and book elsewhere!',not_happy
id43546,' location is good but i prefer another hotel a block or so away called the colonnade hotel | --- huntington avenue | boston | ma | -------rated very well on tripadvisor so check it out. boston marriott rooms are only average but access to two shopping malls via a catwalk across busy huntington ave will keep you cool on hot days and warm on cold days. the lobby is hectic and confusing and hotel personnel dont seem to notice guests unless you walk up to the front desk. for the money check out the colonnade where the pace is relaxing personnel receptive and the rooms are more comfortable.',not_happy
id43547,' we stayed here for during a --day weekend. it was very convenient to everything we planned to do. we parked the car and only used it once while there. check-in night was a little hairy as we were given a room with a hvac issue that was leaking on the bed. further reveiw of the ceiling indicated that wasnt the rooms first leak. however the staff took car of us immediately. one call downstairs and we were brought another key. next room the smoke detector sounded because it is directly in front of the bathroom and the steam triggered it. the building is on the national registry so some things are understandable. outside of that it was excellent. the staff was great! i would definetely recommend the hotel based on the price but my husband and i decided we will stay at the westin or the hampton inn on the next trip.',happy
id43548,' i stayed at the hilton anatole may --- of ----. my experience while staying at this hotel was so bad that i vow never to return to dallas again. first the staff at the check-ins were quite rude and unaccommodating. i checked-in at the correct time (-:--) and was told they were out of rooms with two beds already. i was also told at this time that they can guarantee you get a room but not necessarily the room you booked. (and im a hilton honors member!) not even a king sized bed so youd better be pretty chummy with your roommate. i guess it is true that everything is bigger in texas. this is a monstrously large hotel catering to conventions where the staff acts like they are doing you a favor by just existing. it is so very large that walking from one end to the other is extremely tiring especially if you are staying on one end and all of your meetings are closer to the other. the pool my roommate tried was dirty and crowded. the food was ok. but the worst part of the entire trip was that we had a room in the towers and this room had one window that looked onto a hallway! needless to say the room was very dark and depressing. never again!',not_happy
id43549,' my sister and i stayed at villa florence for four nights in may and we loved it. we found a good rate online and requested a quiet room with two beds. the room was beautiful and the double beds were extremely comfortable! there was no view - the window just looked out at another wall - but it was very quiet! i can imagine that the streetside rooms would be quite noisy because the hotel is on powell street - lots of traffic cable cars and emergency vehicles going by at all hours. the room also came with upscale toiletries- even conditioner which a lot of hotels dont include - as well as a daily newspaper hairdryer small fridge-minibar and a coffee maker with free coffee and tea. the reception staff was very friendly and we really appreciated having a computer to use in their small business center. it was great to send e-mails home and print out our return boarding passes. upon check-in we were each given a coupon for a free coffee with the purchase of a pastry from their little pastry bar so a couple of the mornings we started our day with croissants and fruit while watching the people go by on the street outside. we didnt eat at their restaurant - it was very popular and always busy - but we did go in a couple of nights for a glass of wine and to sit at the window seat to people watch. the location was ideal - just a couple blocks from the bart station so it was easy to get to the hotel from sfo. it is also right at union square and within easy walking distance of good shopping chinatown north beach the ferry building cable cars and plenty of buses. i would definitely recommend this hotel!',happy
id43550,' i traveled with my family and stayed at this crowne plaza suites in houston and was pleasently surprised at the amenities and comforts of this beautiful hotel. the exterior of the hotel was average when we first saw it from te freeway but the interior was absolutely beautiful inviting and very modern. i really liked the wide open spaces and the atrium with four elevators with glass windows that whisked us to our suite on the eigth floor. my daughter is a little afraid of heights and stayed clear of the raling but the view below was magnificient with the open restaurant and bar. our suite was spacious and several amenities and i really liked the little touches everywhere from two crowne plaza robes laid out for us on the bed. the suite was well appointed with microwave referigerator in roomsafe kitchenette. the room was perfect for our family of four. we ordered room service from tier asian corner menu and the food was superb. the entire staff was very friendly and the manager on duty called us daily to ensure that we were having a great time during our three day stay. it sure exceeded my expectations so...stay with confidence !',happy
id43551,' stayed here for one night may --. have stayed in other hotels in nyc and would definitely return to the millenium broadway. sooo handy for macys times square subway etc. was clean and the room was larger than i expected. not a bit of dirt-dust in sight. check in was fast and (new york!) friendly but this is what i expect. i found the desk staff helpful at all times (especially the very helpful guy at the door who advised me that it could be difficult to get a taxi to grand central on a fri afternoon as the taxis would be looking for airport runs. also advised me that i could easily walk it - how nice was that??) also when i inquired about a late check out the guy at the desk told me that if i could get a late check out until -pm but stressed that if i was - minute over that time i would be charged a further fee. luckily i didnt move the drinks in the fridge as i read the warning note but i realise this could easily be missed. provided - hairdryer ironing board and iron good towels spare pillows (godsend for the other half) all in all a very pleasant stay. (nice reasonable mexican restaurant across the road as well for good measure - viva pancho!)',happy
id43552,' i received a discounted rate via facebook for a premier king room which was a good reduction on the website rate. the hotel is centrally located on market street and seemed to primarily cater to the business market however the location is great for union square and transport links. taxi ride to hotel no more than -- mins and cost approx $--. the check-in process was smooth and our room was on the --th floor of the hotel. the room itself was a great size with good views across the city. the bed was really comfortable and large. on the flip side the bathroom was really small and did not compare to facilities available in other starwood hotels i.e. toilet right next to the bath and the shower being over the bath. whilst overall the room and bathroom were very clean there were some minor points in the bathroom like long hair on the floor and a towel and a toenail clipping on the bathroom floor. there were a couple of other minor points which took the shine off the hotel only having two starbucks teabags and one portion of coffee in the room together with the water bottles in the room being complimentary only on the first day. add in the lack of free wi-fi or free-cheap internet in business centre and you feel a bit cheated for a hotel of this star rating. like another reviewer we were also almost charged for a bottle of wine in the mini-bar which we did not consume. this charge was taken off the account with little fuss by staff. some other reviewers have commented on the noise which is a little surprising. this is a hotel in the centre of the city on a busy street. we also heard siren noise but not general traffic noise. noise level is as i would expect. there was a good happy hour in the downstairs bar and a nice patio area which appeared to be frequented by both locals and guests. overall i would only stay at this hotel again if i were to receive a discounted rate would try elsewhere in the same location first.',not_happy
id43553,' we chose the handlery san diego because of previously staying in the one in san francisco. i think this is a lovely hotel all the staff are really friendly and helpful and you also get some free breakfast vouchers included in your stay. all in all an overall good stay.',happy
id43554,' this hotel is well situated for the sights to see in sf. the hotel itself looks a little rough from the front but we could not fault this hotel. the staff were so helpful and any questions we asked they were answered without a problem which made us finding anything so much easier. the noise did not seem to be too much of a problem for us unlike some of the other comments on this hotel. this is definately not - or - star - but lets be honest if you are there to see sf and just need somewhere to have a decent night is sleep i would totally recommend the wharf inn .',happy
id43555,' spent two nights here prior to thanksgiving. first floor room convenient to the exterior door and parking. easy in-out. however we woke up the second morning to our room smelling of bacon from breakfast! decor was typical yet the vanity is approximately -- high. i didnt bring my tape measure in but based it on the difference in height from the kitchen counter. if youre short or a child good luck!! food in the dining area was great. although we didnt eat dinner either night it looked good. breakfast was great each morning. my biggest complaint was the beds. they were absolutely at the end of their life. every spring in the mattress was evident when sitting or laying down. very uncomfortable.',not_happy
id43556,' this hotel is right in the heart of the theater district it is seconds from city hall and accessible to walk just about anywhere. i visited all of the historic sites by walking from this hotel. it is about a -- minute walk to independence hall & the liberty bell and in the other direction it is about a ----- minute walk to the philadelphia museum of art where the rocky statue is. the franklin institute is also about -- minutes away. you can see other great sites on the way and several boutiques and restaurants-bars. i would highly recommend this location and hotel if youre in town for sight seeing especially if you plan on seeing a play.',happy
id43557,' i stayed here this past weekend with some friends to go to an event in the city. i was satisfied but the hotel has some things to work on for sure...read on: -i used hilton is requests upon arrival system online where you can order things like extra towels pillows or beverages to have delivered to your room before you even check in. i knew that there were going to be - guys in - hotel room so some extra towels and pillows would be great. these items were not in the room even though i specifically requested them months prior when making the reservation. what gives? -- bath towels in a room that is meant to hold up to - guests. that is the hotel being cheap right there clearly. -we did not find out the hotel has an indoor pool available to guests until we checked in so we did not bring our swim suits. why is this information not on the website? -housekeeper tried to enter our room on sunday morning without announcing herself when we had a do not disturb sign up. thankfully the room was locked but still...come on now. -after returning late from a bar one night we got in the elevator and had a security guard come in after us. he did not say a word to us but just followed us to our room and then left. so creepy. i am really not okay with this...made me feel like i was a criminal or something. -location is very good...just maybe - blocks from mag mile and a few more to other good areas like state street and the red line cta. we could also walk to vision-excalibur where our event was at. -the hotel has been renovated and brought up to date with contemporary furniture but you can still tell it was once a holiday inn back in the --s just by the architecture and layout. the remodel really did do a good job though and it is on par with other doubletree hotels although they did not replace the tvs. rooms really could benefit from some flat-panel tvs. really like the window-seats in the room great for storing luggage or extra clothes. -friendly bellmen always saying hello and seeing if we needed a cab. -easy access to ---- mcdonalds bagel shop and dunkin donuts for quick bites. -free wifi in the lobby so all in all i would stay here again if i got a really good rate; however i think there are better hotels in this city with more personal service and a better attention to detail...two things that are very important to me as a guest. i would welcome a management response to my comments.',not_happy
id43558,' we splurged to stay here...usually we opt for a less fancy hotel in nyc..but we got a discounted price over labor day. this place wasnt worth the extra money. we found the room at the carlyle quite scruffy...banged up old furniture...tired decor....nice linen though and a comfortable bed. our bill had an error but that was corrected quickly by email. on the checkout day someone came into the room before check out time while we were having breakfast and before we had checked out (our luggage was still there in the room) and dumped all the new linen and towels in the room and took the tip we had set out. that is tacky...made us feel rushed to leave...in the year ---- a hotel should know when guests have checked out and when they havent...it is not rocket science. we wouldnt stay there again. we actually like a hotel in the -- is or -- is better anyway for shopping theater access to more than one subway line etc.',not_happy
id43559,' grand old hotel with an old fashioned and busy lobby. the room was extremely small but well-appointed and had comfortable beds. the bathroom was a decent size but sported a dorm room style shower stall that would have made a heavier person claustrophobic. that being said the service was friendly and the maid service quick and efficient. this is a great location for the boston common-fanueil hall-north end side of town (though i prefer copley sq when i stay in boston). and the walls are thick so it was quiet unlike its newer neighbor nine zero. if you want sleek and new dont stay here...it is charming but old.',happy
id43560,' the hotel seemed posh or swanky. it was nice and clean but not kid friendly. there isnt a pool or hot tub and the rooms are small. which small rooms are typical in chicago i suppose. the staff was very helpful however we went to check in at -p and our room wasnt available. i left my diamond necklace in the room after check out and the housekeeping staff did mail it back to me which was a good surprise and kudos for honesty! if you want to be in the heart of magnificant mile this isnt the location. you really want to be up at least - block north. if no other hotel was available i would stay here again but not w- my teenage boys.',not_happy
id43561,' we stayed at the mgm in march while we were in town for a sporting event. the room was clean and spacious. the staff in the lobby were very professional and helpful. we briefly visited the casino on a saturday night; it definitely had a different vibe than a moderate-to-upscale vegas casino. should we visit detroit again we would certainly stay here; we are pretty sure it is the nicest place in town.',happy
id43562,' stayed one nite--woke up to bug bites--not the worse ive experienced but still not good. otherwise place was pretty nice. cant go back b-c bedbugs will bite!',not_happy
id43563,' everything was perfect at this hotel. the water veiw room the veiws and the roof top deck was breathtaking. the location to the market was great. we took the bus to the game and the monorail to the space needle (both not far from hotel ) . it is not cheap but it is well worth it.',happy
id43564,' just returned from my first visit to nyc. what an amazing time we had. we had a horrendous journey with flights being cancelled and re-routes and then you get that awful feeling of what is the hotel going to be like?. well we neednt have worried we were welcomed with a huge smile. the room we were given was on the -th floor with a view down the street it was much bigger than wed expected and with - queen beds. if only you could have taken them home they and the pillows were the comfiest ever i know it seems strange to comment on beds when in such an amazing city as ny but they were fab! shower was great too. all staff we spoke to were very friendly. the hotel is fabulously placed for all the main sights and the subway and there is a great little irish bar just a couple of doors down. when i return to the city and i hope its sometime very soon i will definately be staying here again. if you find yourself near times square for breakfast check out the ellens stardust diner great food but the staff are the happiest i have ever met (certainly at that time in a morning) and were singing and dancing on the tables all your favourite west end-broadway musical tunes - fabulous! thanks hilton garden inn! :)',happy
id43565,' i stayed at the alexis on business for a week. the staff were friendly up on check in and helpful in suggesting places to eat as it was late evening on a saturday. the room was a decent size with a comfy arm hair and desk hair and they provide you with some funky dressing leopard print dressing gowns. there were no main lights in the room and only lamps which did not have a central switch so had to stumble around in the dark for a few mins to find this out. the room was fairly clean. but if you wanted to be picky there was a lot of dust behind the bathroom mirror which could easily have been cleaned. bathroom was a good size with a big shower but a bit more water pressure would have been good. it wasnt a trickle but isnt wasnt powerful either which was disappointing as they had large shower rain style shower heads. the fitness room was a tiny room with - treadmill - x-trainer - bike and a few light weights but with no weight bench so had to improvise using an an crunch bench. not the best. location was ok a couple of blocks from pike place market and a few more to westlake centre. - blocks from the transit tunnel either up a steep hill or walk a block more to pioneer sq along the level. they offer a hosted wine evening hour but i was not informed of the time and only found out by chance it was timed for late afternoon-early evening. not the best for someone on business as youd probably still be working. overall not a bad hotel.',not_happy
id43566,' myself and my girlfiend stayed at southgate tower --th till --st dec. we found the hotel in an ideal location central for everywhere. across the road from madison square garden - minute walk from macy is and -- minutes from times square. the room was fairly large and modern with en suite and tv. very clean the maids came every day. all the staff were very friendly and helpfull especially the consierge who we asked many questions each day and were always helped. this is a great hotel and very fairly priced. we would definately stay here again on our next trip to new york.',happy
id43567,' it is a really nice hotel but needs to work on a few things. the rooms are nice and minimalistic but some of the big walls could use a painting or two. for some reason even though it was a non smoking room it still smelled like smoke. since there were no other rooms available they gave me a humidifier which helped some. the biggest weakness was service. ive stayed at other kimpton hotels and service is outstanding. i wouldnt say the service was bad here but you dont feel cared for like i did at other kimpton hotels. for instance there are doormen but they never seem to be there opening the door. it is little things like that that this hotel has not refined.',not_happy
id43568,' this was my first trip to new york and was a little worried about the hotel is there and was so pleasently surprized about everything the wingate had to offer . the rooms were very clean and bug free you can tell they are very well mantained and sooo clean. the staff are very helpful and offer tips that are very helpfulthey also offer a free hot breakfest that was wonderful!for being free !!! the man who runs the breakfest is fantastic(make sure you bring down a tip he really deserves them) he cleans up after you helps you and is soo nice ;) the hotel is so conveniently located like a - min walk to time square the largest macey is is right accross the street empire state building is a - minute walk away as well as madison square garden penn station and centeal park. for the price i would highly recomnend this hotel! i cant wait to go back.',happy
id43569,' just stayed at this hotel in san diego. nice location near mission beach and seaworld. recently upgraded lobby rooms pool and restaurant. very nice views from the tower rooms and the red marlin restaurant is great. nice outdoor bar with fire pits as well.',happy
id43570,' my husband our -- year old daughter and i stayed at the arizona grand resort for - nights in april. we had a wonderful time at the resort pool in the afternoons and thoroughly enjoyed the waterpark too! our room was quiet and spacious and was available for us at --:--am on the day of our arrival! we ate at the lobby grill a few times and enjoyed the food although the service was a little lacking. generally we ate outside of the resort as many interesting restaurants were just down the street and really good value for money. starbucks (by the lobby) was great for a coffee or ice cream after supper and there was a lovely area to sit and relax. the shuttle service to the arizona mills mall was very useful. i would recommend this resort to my friends and would happily visit again - maybe upgrade to a villa!',happy
id43571,' we stayed here for one night using our choice rewards points. it only took ---- points which is the lowest amount so didnt know what to expect. the young girl checking us in was very pleasant and helpful. we asked if there was an applebee is nearby and told her wed prefer to not get back on the freeway because it was backed up. she looked it up and got the directions for us. the room was very clean and the bed was very comfortable with nice bedding. the breakfast also was quite good - it had sausage and eggs along with the usual things. we would definitely stay here again.',happy
id43572,' i was not familiar with the ames hotel in boston before staying there. very cool well situated and the staff was very friendly.',happy
id43573,' we stayed there on may ----. you get what you expect for the price. ive to admit that i was a little worried about cheap hotels in new york. we chose these one because it was the only hotel for that price that did not have bad reviews (bugs!) and because it had safe box at the room and fridge. the room was very clean when we got there but im not sure that the maid cleaned during our stay. but the sheets were changed every day!. the bathroom was o.k. too but very tiny towels. we asked for more and there was no problem. remeber to ask at the front desk if you have any message because they dont tell you if you dont ask. but people there is kind. three subway stations near. excelent location quiet nightborhood. i think that for the price it is the best option. i will stay there if i go to nyc again!',happy
id43574,' stayed at this property for one night prior to an early am flight with my wife and two small children. used the park and fly package. valet parking was effortless as was the check in. by being a hilton honors member received complimentary wi-fi as a special they were promoting in the month of february. had bellmen escort us to our double king room on the ground level facing the courtyard and pool area. room was spacious and very well appointed. beds were typical hilton beds with nice furniture and an old school -- inch tube tv. pretty sure those will get upgraded soon! bathroom was pretty darn small but sufficient for what we needed. no tub in this room just a walk in shower. room thermostat control worked great and our room was incredibly quiet. it was located towards the conference center so i imagine during a conference could be a loud but on this night not a sound. we used the outdoor hot tub. it was a moderate -- degrees outside so the hot tub felt good. fun for my son to watch the planes take off while sitting in the hot tub. no cover on the hot tub so if it rains. you get the cold drops. could have been a bit warmer but it was nice to jump into. complimentary airport shuttle goes every -- minutes so plan accordingly. shuttle departs at - -- and -- past each hour. the property is directly across the street from seatac so this is a quick trip to and from the airport. return shuttle again comes every -- minutes. they called for our car on the return shuttle trip and it was waiting when we got out of the car. they have a great steakhouse in spencers on site at the property. did not eat there but am sure the meals are excellent as spencers usually are. this was a clean property that folks here actually care about what they are doing. every person working said hello and was professional. outstanding hilton property. i will for sure want to stay here again. thank you to the management and the team at this hilton for a great stay.',happy
id43575,' we stayed last week for - nights as part of a us holiday. the main reasons we picked the mave were price location and free breakfast (to save the pennies) location was perfect. we had booked a twin through the travel agent but there were some issues apparently so were put in a double (which was tiny). after the first night we were moved to the twin room which was excellent - lots of space and very comfortable. my main issue with the breakfast which when we got there was described as grab and go continental . in reality this was a case of danish pastries and a coffee dispenser. breakfast is served from ---am - however at --- one morning there was literally nothing left to eat. (see photo) not impressed. apart from that service was good and they were always helpful. if you are looking for somewhere on a budget in a good location it is worth considering.',happy
id43576,' although the rooms were lacking some important features such as a minibar the location of the hotel and the overall experience was worth the stay. elizabeth one of the associates at the front desk was extremely helpful in making our stay a comfortable one.',not_happy
id43577,' the hotel is located a few miles east of the airport but no airport noice. it is not really near anything (pretty far from downtown memphis or germantown) so it is best to head there after dinner. ive stayed there several times and the staff are always pleasant and efficient. rooms are nice (typical marriott) with excellent beds. decent workout facility but running outside is probably not an options since the areas is a little suspect. receive free buffet breakfast at check-in most recent visit which was a nice touch. parking on-site is free and ample.',happy
id43578,' what can you expect from a ----room new york hotel ? convenient location (many tourist and business attractions are at walking distance) efficient service and comfortable bedrooms. the intercontinental new york barclay has all that. however for --- usd you can also expect flat panels tvs and recent furniture. room size was ok but bathroom size was ridicously small. actually i have rarely seen such a small bathroom !! room service was efficient and breakfast quite good. unless the property goes through full renovation i would definitely recommend picking up another hotel in the area.',not_happy
id43579,' i managed a hotel before cleaniness was very good in the room. the sleep number did not work on bed however the bed was very comfortable. loved the view with the planes. could not find hbo and there was no way to figure out the channels on the tv. no guide anywhere no welcome book to explain amenities of hotel or close by things. speaking of there is nothing around this hotel to do. when originally booking room over phone very nice lady was very helpful and i was very pleased with price of room. the lounge-restaurant had good food and a good bartender-waiter but it was not so welcoming because she was too busy working by herself and the restaurant was not even open. still i was fine to order at the bar - i just wanted it busier. i felt as if the food just could not be made good but it actually was and the bartender made my evening enjoyable. in the morning i went to pay for my own breakfast which i wont complain as the room was so cheap....however i got up early to go eat and was told uh the chef no called no showed today we have no breakfast open . shuttle driver was nice but in a hurry. got impression he had another driver doing next shuttle run and that driver might not have been as dependable. hotel seemed understaffed never saw more than - employees whole stay.',not_happy
id43580,' i stayed in the holiday inn express from nov --th till dec -th ---- and it was such a nice little hotel room was a little small but very clean the free wi fi and breakfast was a great bonus and the free teas & coffees was fab too!! it was so close to all the attractions of newyork city and macys was only - blocks away!! i would definetly stay in the holiday inn again the staff were great too!! just can not say anything bad about this hotel!!',happy
id43581,' we had stayed in new york in nov ---- & while the hotel we stayed in (excellsior on columbus & central park west) was very nice it was lacking in some facilities so when we booked our next trip we had a list of must haves & the hotel beacon ticked them all! we still wanted central park west area but a little quieter which we got we were upgraded on arrival to the top floor of the hotel & got amazing views of the hudson- gorgeous at sunrise & sunset beautiful room great comfy bed & pillows kitchen area- sink microwave kettle coffe maker double ring electric hot plates crockery cutleryetc everything needed to make breakfast or to heat ready meals perfect! amazing food market across the street too- also a deli really nice! the amsterdam-columbus avenues area is really great for those little stores full of great souvenirs-gifts & goodies for yourself too! --nd street subway almost right outside hotel- buy a $-- week pass & hop on & off the subway all over manhattan to your hearts content! it was ideal although we had great weather during our stay so walked from financial disctict back to hotel one day-long walk but definitely worth it. wed recommend hotel beacon especially if youre staying for more than - days in nyc really greatcomfortable hotel friendly staff great location just fabulous!',happy
id43582,' had a work meeting here and the location facilities and staff were great. walk to everything. right across the street from the theaters and two blocks from --th street mall. they could use their own airport shuttle though. only downside.',happy
id43583,' hotel staff is inefficient. it took --+ minutes to check in with only - people ahead of me. - elevators only - of which worked meaning lines of people just waiting....and waiting...and waiting. im -- yrs old & “all for” drinking and having a good time but guests were very rowdy yelling slamming doors all throughout the night. some genius even went as far to remove extinguisher out of case and spray it all over the hallway so we were awakened around -am to the fire alarm going off until about -:--am. when i called the front desk to see what was going on staff was rude and hung up on me (probably frustrated by the ringing phones all at once that i could hear in the background). i understand sometimes things of this sort are out of their control but he could have at least been nice and apologetic. rooms were average and i appreciated the fridge and microwave (as i consider those extras). beds and pillows were comfy. tv was updated-flat screen. i booked this room on hotwire for $--- and after reading all of the horrible reviews i was pretty skeptical about staying here but i still wanted to give it a fair chance. plus my rsvp were nonrefundable. many spoke of bed bugs which was concerning so the -st thing we did was check the mattress and when we lifted it up we found a wadded up $-- bill under there which was awesome (and puzzling) at the same time. it kind of made us wonder though how well the maids really clean for them not to see that. we didnt find any bed bugs. we were up on the --th floor (out of --) and it was very hot-stuffy despite only being about -- degrees outside i cant imagine it w- hot weather. perhaps it was hot because pool was on the --th floor above us? im not sure. there is no central air in the rooms. there are large window units – which were kind of noisy but worked ok. the best thing about this place is its location. walking distance to the people mover -- cents to go to any downtown attraction. about a - or -- min walk to comerica-ford field. hotel charges around $-- for mandatory valet parking. since i met my friends downtown we weren’t about to park - different cars there so we just parked at the closest casino (mgm grand) and took a $- cab ride to the hotel which worked great. im glad we did that because upon checkout (as all the reviews had warned) there were a ton of people waiting for valet to retrieve their vehicle so that they could leave. what a headache. location was the best thing about this place but i would not stay here again. no way. no how. just pay the extra $ to stay somewhere else. it’s worth it. the owners of this hotel do not deserve your hard earned money anyhow. they’ve got a lot to learn about business.',not_happy
id43584,' room was old very very small and stunk really bad but clean! bartenders guy and young broadvery rude made terrible watered down drinks ................was really bad i mean really bad not worth it was a big rip off!!!!!!!!!!!!!!!!!!!! front desk help was helpful and kind and breakfast was good. would not stay here again and dont recommend!',not_happy
id43585,' we stayed for two nights at the philadelphia downtown marriott. it was a very busy weekend with a baseball game and a marathon so many of the local hotels were at capacity. the lady checking us in was as friendly as could be. we were getting two rooms so she searched until she found us exactly the types of rooms we were requesting on the same floor. because we had several marriott rewards cards the check in took some time. the whole time she was apologizing for taking so long even though it wasnt her fault. she really seemed to care and made us feel wanted (rare these days). the hotel bar staff room attendant and concierge picked right up where she left off everyone seemed glad to have us even though the hotel was at capacity. the only downside was the cost of the valet parking ($-- per day) but we rectified that by finding an off-site parking garage about a block away on --th street just before chesnut for $-- per day. overall the stay was most enjoyable and the locations was great for seeing the downtown sites.',happy
id43586,' located right in union square this hotel offers easy and convenient access to the bart (connecting to the airport and other locations within the city) and the cable cars (connecting to fisherman is warf etc.) there are plenty of restaurants offering everything from mexican to thai to italian as well as staples like the cheesecake factory and a starbucks just one block away. not to mention ample shopping (nordstrom macy is bloomingdales forever -- dsw sephora anthropologie urban outfitters etc.) all within a few steps from the hotel. the hotel itself is older but well maintained and features a small lobby with breakfast station luggage storage washrooms and internet stations to the rear. a simple breakfast is offered daily (cereal muffins toast fruit tea and coffee) however there is only one table and couch available to eat at so best for a grab and go breakfast. tea is also served daily between -pm and -pm i believe. the elevator is slow so the stairs may be a quicker option. the rooms themselves are small but clean. the beds were soft and we found them comfortable for our stay. the washroom has just a shower (rusk shampoo and body wash no conditioner) and toilet with the sink (with hair dryer) located outside the washroom and next to the bed which didnt bother us. next to the washroom is a small dresser-desk and tv. there is a small closet with a few hangers ironing board and iron. the one thing we found the room lacked was a safe to store our passports and valuables. our room was located on the inside had one dirty window looking into the centre and at other rooms. this wasnt a major concern for us but might bother others. there is also no free wifi. all in all we were with the hotel as it offered clean and safe accomodations in an awesome location for a steal in a generally very expensive city.',happy
id43587,' stayed here last month for a business meeting with over ---- people. this hotel and its staff did not miss a beat. they were prompt and friendly ----. i sometimes felt like if i was on a cruise ship (especially when we would go to eat breakfast lunch and dinner). i stayed at this hotel strickly for business. if you are planning to have a meeting here this is the place to do it. the staff does a great job with logistics too (especially since we were a group of ---- people from across the united states). great for meetings. in addition i felt that the grounds and areas were very well kept. my room was very clean and the bed was really comfy. the carpets throughout the entire hotel were very clean and new. big property = more walking etc. but overall great hotel.',happy
id43588,' the tuscan inn was everything i hoped for. a very nice upscale hotel for a reasonable price in a very centrally located area of san francisco. the room was very nicely decorated very clean and quiet. the staff was very courteous and friendly right down to the maintenence man painting in the hall. safeway is right across the street as well as trader joe is in the next block. catching the cable cars doubledecker busses was within a couple of blocks. the boat to alcatraz is a -- minute walk. i thought san francisco is a very tourest friendly city. i am sorry it took so long to visit. i hope it wont be our last trip.',happy
id43589,' excellent service. very nice room. pool area is really spectecular. the staff was very friendly. location just around the corner of the public market is very good for visiting the downtown places of seattle. but the concierge service topped it all.',happy
id43590,' this is the first time ive ever wrote a review of a hotel. we booked in here in a hurry and didnt check reviews etc.... big mistake. firstly it is tucked away down a side road in chicago but that is not so bad. when you walk in the door the first thing to hit you is the smell i gonna guess cat p*ss or something like that. the staff member that greeted us didnt make eye contact speak apart from grunting and for some reason we stupidly booked in anyway. after climbing - flights of stairs into what looked like a slum building we hoped the room would provide a better smell at least.. again another big mistake. after a very brief conversation we left and got our money back with little hassle. we booked on booking.com who were very helpful when we informed them of the situation. we ended up staying in the hi hostel which is probably the nicest hostel ive ever seen and an even better location. bottom line dont stay here unless the only other option is to sleep on the street and even then consider your options carefully.',not_happy
id43591,' we stayed the week of thanksgiving. our reservation was made - months prior - in march ----. - days before arrival we called the hotel to confirm our reservation and room type: king bed with bunk for - adults and one teenager. all was well or so we were told. upon arrival (after a long day traveling from the west coast) we were told we had a room with - twin beds. when we expressed our surprise and dismay we were told we had only made the reservation for - people. that statement in and of inself annoyed us no end and we were then told there was nothing they could do they had no other room for us. end of discussion (take it or leave it) as far as the clerk was concerned. miraculously after presenting a copy of our emailed room reservation confirmation a different clerk helped us and while we were crammed into a king room with cot for the first night (which they really should have given us a partial refund for) we were moved to a larger room (----) king bed with twin bunk the following day. luckily the attitude we encountered that first evening did not extend to the rest of our stay. we found the staff to be satifactory and the hotel manager (tiffany) was more than helpful when my husband had to be taken by ambulance to the hospital one morning. breakfast was provided which made mornings easy to manage. the room was adequate though already showing signs of wear including an ample amount of mold on the tile grout in the shower (ugh). we loved the layout though there easily could have been some drawers added to the room without compromising the design. no there is not one single drawer in the room. it was a pain to pull our suitcases out from under the bed whenever we wanted any of our folded clothing. bathroom has a long counter (probably - or more long) which could have been a great feature. unfortunately there is only one little light right over the sink so that renders about - of the counter space completely and utterly useless. i am very grateful we had a room on an upper floor. i cannot imagine staying on the -rd or -th floors with the loud music from the lounge area. even though we always went to bed later than - the bar was still loud most evenings after that. location was terrific for us as we has show tickets all but one night of our stay. so easy to walk back to the hotel late at night. subway is just a couple of short blocks away. as is shopping on -th ave. easy to walk to central park and other sights. all in all a good stay. however i cannot express enough how much the attitude we encountered while checking in jaded our impression of this hotel. would we stay here again? with reservation. would we recommend it to others? likely not.',not_happy
id43592,' my daughter and i spent - nights there the first week of april (it rained the whole time- retail therapy was needed!)and loved everything! our room was so cool and we even had our own goldfish belinda a sweet touch! we loved wine tasting and our tarot card readings were both unique and right on! we hope they come true! that was so fun to share! it was near the shopping and they provided us with an umbrella even. our only regret was on the last morning i discovered the zen-like jacuzzi sauna and steam room. we wished wed checked it out the first minute we wouldve hung out there. and there was a business center we couldve checked our e-mail on but we didnt investigate. i got a good price (i thought anyway) on yahoo so it was worth every penney! we will stay there again- cant wait to go back! we ate breakfast at the grand cafe and it was yummy.',happy
id43593,' the hotel is in a great location in new york. as people have said it not on the nicest of streets but never had a problem. the service was great we was met at the door after a very long journey. our bags were taken and after a very quick check in they were taken up to our room. we were on the -th floor. lovely room plenty of space and clean. only downside was that the view wasnt amazing but it didnt matter as we were not in the room much. it could be quite noisy as well from the bus terminal but you got use to the noise. i will definitely be staying here again if ever get chance to go back to new york!',happy
id43594,' good budget hotel. the staff was friendly great location. room too small for family. would recommend for couple in a room with private bathroom.',happy
id43595,' we stayed at the travelodge from june -nd thru june -th. we had rooms --- & ---. we were pleasantly surprised. the rooms looked much better than the pictures from the internet. the rooms were large and had been recently renovated. we even had a microwave & mini-fridge which we werent expecting. the hotel is old but is in good shape. the staff was friendly and helpful. we were within - blocks of the el station and - blocks from the subway station. we bought a multi day pass at the hostel nearby which was good on all public transits- bus subway and el so we could get anywhere we wanted for mega-cheap. we felt safe on the public transits and had fun trying to figure out how to get there. the concierge recommended a nearby pub for dinner and gave us a --% off coupon. it is called the exchequer pub and we loved the food. we bumped into will ferrell on our way to the pub- he is filming a new movie downtown - blocks from the hotel. that was cool too. we paid $-- for our rooms and would definitely stay there again.',happy
id43596,' this resort is a must stay if you are visiting phoenix. the moment we drove up the spectacular drive to the resort we were greeted with the most amazing valet staff. every detail has been taken care of from check in to check out - we were treated like royalty. the views from our room were breathtaking and the gardens and pool area were heavenly. we arrived on saturday august --th and were planning to have dinner at t. cooks. unfortunately (due to my error) they were fully booked for a -pm seating. the director of romance met us and offered us other times but said that if we booked for sunday then he would provide us with a special evening - and special it was. we were seated at the best table in the restaurant and it was adorned with rose pedals. we received a complimentary glass of champagne and dessert along with a monogramed menu - truly first class thank you robert! this resort is so beautiful that i want to pack my bags and go back now.',happy
id43597,' located in the main street trolley line this hotel is perfect for visiting various memphis attraction including beale st. the national civil rights museum and others! the only con is that i would have preferred queen sized beds rather than the double beds provided. rooms also have refrigerators and microwaves. in addition there is a walgreens conveniently located one block from the hotel.',happy
id43598,' my sister and i just returned from a weekend in chicago and stayed at the amalfi. we found an amazing rate on travelzoo that included valet parking. we called ahead to get early check in since we were going to arrive earlier than expected and the staff was more than to accomodate us. the lobby was small but nicely decorated with modern decor. there are only - floors in this hotel and our room was on the -th floor on the back side our view was of a small parking lot and a few hotels and condos. i cant imagine that the front rooms have any better views but we werent in our room long enough to care about the view anyway. the breakfast on each floor was very nice- donuts patries bagels yogurt fruit as well as coffee teas and juices- and you take it back to your room. the room was nice and the bathroom was spacious with a rounded shower curtain lighted make up mirror with seat and aveda products. the rooms have nice flat screen lcd-plasma tvs wifi iron-ironing board safe hairdryer dvd-cd player and writing desk. the minibar was stocked with snacks and drinks that werent too ridicuously overpriced but still to pricey for me. they have a fitness room that has - treadmills - ellipticals and - bikes as well as free weights. the fitmess room also has filtered water towels and - tvs. the highlight of our stay was the complimentary evening reception with cocktails-beer and food. the location is great and we walked everywhere during the daytime. it is one block north of the river and a few blocks from the magnificent mile on michigan ave. the house of blues is across the street as well. there is a cvs a block away keefers restaurant next to it harry carey is across the street(which is where the room service is from which is somewhat expensive) and many restaurants in the area. they offer in room spa services but it was too pricey for us to indulge in that luxury. the staff is very friendly and always ready to help with anything! if you are looking for an affordable hotel in a great location with free breakfast and reception this hotel is must!',happy
id43599,' i stayed this hotel in january of ---- and really enjoyed the stay. this was first time staying at hilton garden inn so i didnt know what to expect. i choose this hotel because i got super low rate (less than $--.-- per night) on their web site. but i was pleasantly surprised at how clean and nice this hotel was. room wasnt too big but it was good enough. it had refrigerator and microwave. indoor pool and spa was nice too. this hotel is pretty close to michigan avenue...you can definitely walk to michigan avenue. they have weber grill restaurant on the first floor and they offer breakfast buffet from - am. it was nice and only $--.-- per person. i would definitely recommend this hotel to anyone visiting chicago.',happy
id43600,' we were in san francisco for business and this was the conference hotel so we stayed here with expectations no more or less than what you usually get with a large convention facility. we were delighted. first of all we took bart from sfo airport and the stop is indeed right at the hotel is front door. i was a little hesitant to take bart because i didnt want to be lugging suitcases down a sidewalk at night but we literally walked just a few steps and we were inside. we were a little confused as the lobby area is one flight up from the street level but we soon got our bearings and went to check in. the staff were extremely welcoming and pleasant to deal with. they upgraded us to the regency floor (--th floor) without our requesting it. the room was large and very pleasant with a balcony with double doors that you could really open and step outside for an incredible view of the bay and ferry building. we were treated to a complimentary breakfast each morning which was surprisingly good with fresh fruit and a coffee machine which dispensed starbuck is coffee one cup at a time -- i mean it ground the beans and literally brewed one cup at a time. the ferry building and adjacent open areas was full on the weekend of artisans and people with fresh produce. we ended up one night eating on our balcony with fresh bread cheese tomatoes raisins and a killer bottle of pinot noir from the market shops. ive got to give one or two criticisms here else someone may think that this review is exaggerated. first of all the halls from the elevators are very long and it does take a while to get around. the hotel is large though so i suppose that is expected. as we walked to our room the end of the hall was a picture window with a gorgeous view of the bay. i told my husband i felt like i was on a cruise ship as i walked with that view in front of me. the other mild criticism is that the concierge gave us wrong information regarding taking a bus to haight street. it was the weekend and she told us to catch bus no. *** (cant remember the number) which stopped right outside. yes bus no. *** did stop right outside - monday through friday - but not on the weekends. we got a little frustrated and ended up in a cab which was expensive but even that worked to our advantage as it started raining as we were being driven to our destination. all in all i highly recommend this hotel for any reason - business or pleasure. the staff (except for the ditzy concierge) could not have been more helpful attentive or pleasant and we would definitely stay here again.',happy
id43601,' we took our - boys and - of their friends that golf to bc for labor day weekend. we got the package that included the breakfast buffett which is awesome. they went to the driving range a couple times and got a lesson (from justin) and also golfed - rounds. everyone had a great time. one of the boys left a few items behind in their room (including his ipod) and steve in special services went out of his way to get them back for us and fedexed them at their expense. unbelievable! everywhere we went the staff was so friendly but not in an obnoxious way just very pleasant and helpful. it is a large resort with something for people of all ages and they really try to go out of their way for their guests. we left early on monday because of the fires otherwise they would have gone to the driving range one more time. the food is good at all their restaurants but we also like the county line bbq which is on the road right before you turn into the hotel. it is hard to find something bad to say about bc but we didnt really like the feather topper on our bed it shifted around.',happy
id43602,' three night stay - in town for the packers-cardinals game. when we checked in the hotel seemed almost vacant. nice room with small fridge & good-sized bathroom area. decent location. breakfast buffet was a good value - about $-.-- pp with scrambled eggs hash browns bacon-sausage biscuits-gravy pancakes-french toast fruit and yogurt daily. most hotels charge at least $-- pp for that level of buffet. our waiter in the restaurant was very friendly and attentive even refilling our juice glasses instead of making us get the refills ourselves. front desk staff a little pokey. tried to use the computer in the lounge to print boarding passes but couldnt get connected to internet. stopped the manager & asked if there was anything he could do. he said he would have to get them to reset the server & walked off. i sat for about ---- minutes waiting for someone to come back and let me know if it was fixed...nothing. finally i just tried again and it worked. would it have killed him to stop by and let me know it was back up and running? overall decent hotel decent location. dont know the per night price for the room since we got as part of a travelocity air-hotel package.',not_happy
id43603,' this was my first time staying at this hotel during the -th of july weekend. on the positive side the courtesy shuttle service the drivers the pool area and the room were fine. on the negative side was the hotel is only eating establishment the wyndham garden cafe. its been a long time since i witnessed such a disorganized and unprofessional resturant atmosphere. the chef along with the host had to take orders along with the only waiter working. most of the items on the menu were not available to order and of course the service was extremely slow rude and disorganized. there definately was not enough staff to handle everything. the front desk had only one person most of the time. there was no travel information or travel guides posted nor was there a concierge to give guests any information and so the one person at the front desk would get annoyed if you asked them for directions or any information. one of the maids not only cleaned rooms but she helped at the front desk and drove the courtesy shuttle too. since the staff was obviously over worked they were not the most polite people with the exception of the shuttle drivers. i dont know if it was a holiday weekend and people called off at the last minute or if this was business as usual at this hotel but it didnt make for a very nice stay. this hotel is okay if you are very familiar with charlotte need to be near the airport and can drive to the nearest eating establishments since the hotel is resturant is so horrible. i would not recommend this hotel to anyone and the next time im in charlotte ill be staying somewhere else.',not_happy
id43604,' our first experience of this hotel was one of being stuck in an elevator. standing in an elevator with five other people along with our luggage the elevator (the only one out of the two which was working) got stuck between the -th and -th floors. when we got off of the elevator the staff was unhelpful. they gently informed us that this was the risk we ran by getting onto such an old elevator and that this is not an unusual occurrence. from there on out we rode the staff elevator which is in the midst of renovation (along with the rest of the hotel). our understanding is that the hotel has been under renovation for a long time and it doesnt seem to be ending soon. on a positive note our room was beautiful. although completely lacking in storage space we appreciated the modern style and fixtures. we would definitely return to this hotel on the basis of the room as well as on the basis of location. besides for the unprofessional response to and potentially dangerous condition of the elevator the service on a whole was sub-par. the bellhop was unable to direct us on where to park and was uninformed as to the parking regulations of the street on which the hotel is situated. the front desk directed us to a parking garage across the street which offers discounts to those staying in the hotel. unfortunately there were three garages across the street. when we contacted the front desk to inquire as to which parking garage was the correct one we were strongly encouraged to use the valet parking instead. the front desk ignored our repeated requests regarding the parking garage. what it comes down to is that we loved the room. it was beautiful comfortable and the location was ideal. however i dont know that wed stay at the hotel belleclaire again. wed need the renovations to finally be completed the staff to be informed and for the elevator to be fully functional.',not_happy
id43605,' hotel teatro is a boutique hotel adjacent to denver is center for the performing arts. although my husband and i reside in denver we recently reserved a junior suite via the hotel is website to celebrate our anniversary. the hotel was sold out on both friday and saturday nights so we decided to stay just sunday night. upon arrival we were pleasantly surprised to be upgraded to the lovely and spacious -th floor apartment. it included a kitchenette (w-expresso & coffee maker) king bed in a sleeping alcove entertainment area w-music and movie dvd is; and small bathroom--all beautifully decorated. the mountain views were absolutely breathtaking. although we could hear some elevator noise in the room sleeping was not a problem. trains could be heard however and better-insulated windows would prevent this. we dined before the theater at kevin taylor is at the opera (the kevin taylor restaurant in the hotel is closed sundays). the food was delicious and beautifully presented (appetizers were tuna and carpaccio and we both ate the duck). unfortunately restaurant service was average at best. the hotel is concierge was knowledgeable and courteous. the front desk resolved a mischarge problem promptly. breakfast room service was delicious and timely (at prices typical of room service). all in all our stay was delightful and we look forward to returning. the upgrade to the apartment was really special.',happy
id43606,' found this hotel to be comfortable and well appointed. attentive staff handy on-site market and laundry. rooms are fresh and feel homey. will stay there again.',happy
id43607,' we stayed here over labor day weekend while attending the us open tennis tournament. the hotel was quite nice. the bed and bedding was very comfortable. room size for new york city was very adequate. the bathroom was spacious very clean with bath robes and slippers provided as you would expect from this class hotel. safe provided with a stocked mini fridge. also offered complimentary fruit plate in the room. nice touch. staff very friendly and helpful. rooftop bar was so nice what a great setting for the warmer weather. would definitely stay here again over other - star hotels we have frequented. a nice surprise. although a bit pricey (it is ny after all) the breakfast at the restaurant in the hotel was very good as well. service very nice too.',happy
id43608,' i enjoyed my stay. i loved the view from the king deluxe suite on the -th floor overlooking the highline. that was my favorite. the bathtub was amaaazing. i wish the room was a little bigger. felt a little tight.',happy
id43609,' my husband and i just got back from a one night stay at the super lovely affinia in chicago. from the moment we arrived the hotel was a true joy. the construction is still happening as mentioned below but it absolutely did not affect our stay. the room was beautiful. we booked through the travelzoo promotion so we got a great rate and they even upgraded us to a suite! the nicest part of our stay was the staff. graham marisol pedro christine and the parking valet (who is name i cant recall) were all extremely helpful very nice and a real pleasure to do business with! believe it all it is all true! the location is great too! i deffinately will recommend this hotel to friend and family.',happy
id43610,' below average stay overall. the hotel was not in the best neighborhood to begin with the cleaning staff waited outside our door to check out and the manager seemed offended when we brought up that the hot water was not exactly working. it worked in the grand scheme of things but i would look for a different hotel if you are in the area.',not_happy
id43611,' i stayed - nights at hotel --- and i have nothing to complain about. yes the rooms were small but all rooms in new york are small and for the price that i paid i didnt expect anything amazing! the bathroom was large enough and the room was very clean. the location was what made it the perfect choice minutes away from the hustle and bustle of the city centre and close to subway stations. the breakfast we received was at the cafe next door and was delicious (a pastry and juice) perfect for getting the day started. i definitely recommend this hotel. for the price that you pay i doubt that youll find a more convenient hotel of the same quality.',happy
id43612,' ive read the other reviews. if u r looking for tons of space u r in the wrong city. and i have stayed in smaller rooms for more money. this place is now our go-to hotel any time we visit ny. and who needs the loud midtown area when u have the subway station practically at ur doorstep? the bedding was exquisite and the bathrooms were clean modern and w good water pressure (not always easy to get in ny).',happy
id43613,' the mgm grand was amazing! first of all the bathroom was out of this world. a flat screen tv dual sinks and completely walled in tile. the walk-in shower was huge! we were there for sweetest day so room service put chocolates on our pillows. fresh flowers were lovely. the bed was very comfortable. this is definitely a five-star hotel...',happy
id43614,' this hotel had all the amenities one could want and the service was wonderful.',happy
id43615,' was hesitant about this hotel after reading some of the reviews and my fears came to life as soon as we checked in. we had a room on the first floor with a kitchenette which smelled awful - evidently a souvenier from the last meal cooked there. the hotel is very outdated. i was told by the very nice desk clerk (who took me around the hotel attempting to find us another room) that they are in the process of updating???? not to sure about that. hotel is right on the strand. there is no a-c in the hallways and it appears that windows are usually kept open. we were supposed to stay two nights but left after one. probably a great place for families on a budget with small children. oh yeah continental breakfast is juice boxes and poptarts basically. it is a good location though.',not_happy
id43616,' stayed at peabody court over the holidays. the hotel was excellent rooms were clean and we had a great view of the washington monument lit at night. cant say enough about how great the staff is at this hotel they are first rate!',happy
id43617,' this is my -nd time staying at this hotel and it is gorgeous. the rooms are spacious well-appointed and very clean. the beds are really comfortable. the front desk stafff and bell-men are very helpful and accommodating. also a great location! my one and only complaint about this hotel (and many higher-end hotels) is that they charge you for internet useage and for local calls which is nothing but greedy in my opinion. i shared this feedback through a survey i received from the hotel following my stay and was pleased that the hotel is gm got back to me. whether the practice changes as a result is yet to be seen. i travel to nyc --- times per year and while i love this hotel i will only stay again if this practice changes; it is a principle thing for me.',happy
id43618,' the bar serves strong drinks and the staff is attentive and helpful. classy quiet and well appointed rooms. best option in the city.',happy
id43619,' ive been booking with priceline for almost - years now and i must say almost ---% of the time theyve been correct with their star ratings and location preferences well except for this time!! few weeks back i went on priceline and picked a - star down town location and got the red lion in denver colorado for roughly $-- bucks. this hotel was in no ways down town and way out in what any one would consider urban (it is next to a sports arena folks!!). to get to anywhere one had to either have their own vehicle or need to take their shuttle which runs every -- minutes or so. what made the stay worse was really not the location but the temperature in the room!! i stayed there with my pregnant wife who is going - months now and all night the heater was blowing cold air. i called downstairs to complain about the heat and was explained that it is central heating the hotel relies on and the hotel has decided to turn off the heating for the night and there is nothing they can do about it. i asked for a portable heater and was told it was on it is way but it never came. in the end i ended up having to cover my wife with all the blankets in the room just so it was warm a bit warm! we called in the morning and complained to the manager the situation but it is been over - days and no one has gotten back to us. i should also mention the amenities in the room were either old or didnt work like the iron which took forever to work there was no tea bags (i asked and was told they dont stock the rooms with tea bags only coffee!!) and the blankets had a slight moldy smell to them. i am a consultant who stays in average --- of the year in hotels and when i say this hotel doesnt deserver - stars trust me i know what i am saying!! i would recommend anyone that is booking through priceline for stays in denver downtown to really watch out if it is not your lucky day you might end of going through the same --- as we did!! john n',not_happy
id43620,' stayed here for profesional conference in the baltimore conference center which is just across the street. the hotel is small but the service is big!!! housekeeping was very ameniable to my schedule the restaurant and bar offered great pub food and the font desk was very helpful. justin front desk was very efficient and customer oriented. parking was easy and only $---day. the hotel i only - block for inner harbor and less than one block from camden yards. i think this is a hidden gem!',happy
id43621,' we really enjoyed our stay at the courtyard in boston. we were slightly worried beforehand based on some of the reviews we had read but we had a great stay. as we read on some reviews about the nightclub noise we requested a room on a higher floor both through our travel agent and upon arrival. we were on the tenth floor and had no problems with noise. the location was extremely convenient - within walking distance of the common and the public garden plus the freedom trail. we also walked to fanueil hall and further although this took a bit longer! breakfast was great with lots on offer and friendly service. the staff on reception were always very couteous and helpful too. beware - the piano bar by the main entrance is very expensive!',happy
id43622,' this spring i stayed at the westin for the second time. the first trip we loved the handy location and the size of the room. but our second trip was pretty bad. i know that a hotel this size cant be expected to have a personality but there also seemed to be no responsibility either. while we were there someone must have had an accident in one of the lifts. it smelled incredibly strongly of urine. both my brother and i brought the issue to the attention of management several times while we were there but it took two days for them to clean it and the lift was in operation the whole time. add to that the fact that coming and going no-one asked to help us with our bags or at the end whether wed had a nice stay and we felt quite let down. that is just shabby for the westin chain. for our next trip well be staying elsewhere.',not_happy
id43623,' my family and i really enjoy staying at the conrad. the staff is always very friendly and they remember us by name. my children really love being called by name by the doorman restaurant staff. some suggestions include upgrading the lobby area. it is a bit dated (furniture).',happy
id43624,' just got back home from - days at the mansion. beautiful hotel wonderful staff but the guest room was dated. i was unable to get one of the few new rooms which have been renovated. my suggestion is to request one of the new rooms when booking your reservation. i have also stayed at the sister hotel crescent court both hotels are decorated with the same fine linens and bedding only major difference was is a sitting area in the standard room at the mansion. this hotel is not within walking distance to restaurants but there is a gratis lexus available to get you to around town.',happy
id43625,' this was the first hotel that i have ever stayed in that when i got into my --- dollar a night suite that i had a dressing gown on the bed embroidered with my initials on it as a gift from the hotel! its a fantastically designed cool trendy hotel. the bar is awesome extremely well designed. i cant really criticise this hotel for anything really - everything about it was totally spot on especially for the younger-cooler individual who wants something funky.',happy
id43626,' we had a great experience! the service was wonderful the hotel was in great location. the rooms were clean and breakfast was good and plenty for every one. the front desk people were very helpful and kind. they know the meaning of customer service. i feel we got more then our moneys worth.',happy
id43627,' the staff was extremely helpful and very nice we felt welcome the entire time. the room was great and we will definitely be coming back next time in seattle.',happy
id43628,' this was kind of weird place to stay... there was good things of this place like location. great location close to subway and path i think the good things ends there unfortunately. once you step inside of the hotel lobby seems to be quite nice actually. nice floors and all but you just cant miss those plywood walls. there was a bunch of young doormen working at the hotel and they seemed really friendly but kind of unprofessional at the same time since they were counting their tips in front of the customers and playing around. room we got was on -nd floor and it was the smallest room ive ever seen in manhattan :)... actually i have never seen so small room in any hotel. ever. it literally made me laugh. but i didnt let that bother me since i was staying there only for - nights. bathroom was also a really small. shower had a great water pressure but shower door was not sealed really well and after you were done whole bathroom floor was flooding with water. this was really annoying as you always had to throw your towels on the floor just to dry it. girlfriend was lauging about the hairdryer as almost no air was flowing through it. i looked at it and it was dust what i first thougt it was an air-filter of somekind. i had to do some configurations from the hotel via vpn as they had this free wifi but it was so slow that id recommend to bring your own mobile broadband in case if you have to get a connection to your office. i had to go to best buy and buy one as internet connection was way too slow for me. if you like to sleep long forget this place! hotel cleaning staff was knocking on the door --:-- at morning and asked what time it is ok to come cleaning?! . really annoying after only couple hours of sleep. after this we hanged the do not disturb sign on the door every night. you really cant get any sleep during daytime since the ongoing renovations which causes loud noises but that ill understand... cleaning staff needs to let people sleep a little bit longer even if they dont have this sign hanging on the door! as renovations are going on there is no breakfast place in the hotel but they have solved this problem by turning one guest room into a breakfast place :)... small space had about - tables plus chairs. surprisingly it wasnt never crowded? at evening that same room served as wine + cheese place where guy serves you a white or red wine from random glasses :). cheese served with wine was cheddar and it was served with salted crackers :).. funny :). maybe after the renovations are done the place looks great. if they have their lobby bar up and running ill have to drop in and have a pint just to take a look of the lobby. will i ever stay there again? i think no. will i recommend this place to a friend? i have to say no as well.',not_happy
id43629,' walking distance to china town very close to cable car stops walking distance to union square market street swan oyster depot.... top of the mark retaurant in the hotel. good rooms warm staff nothing to complain about the hotel!',happy
id43630,' i stayed for - nights in july with my - teenage sons. the room was large enough and very comfortable. the beds were great and the bathroom was nicely equipped with a good shower. i asked for a room away from the front of the hotel as it is on the main tram route. we had no view but no noise either so i was more than with the compromise. the location was great close to the train line and bus and tram links. there is a westfield shopping mall close by with a fabulous food court in the basement. my sons are keen baseball fans and it was easy to get to both oakland and giants stadium from the hotel by public transport. i would definitely recommend this hotel.',happy
id43631,' access to and from the hotel is very difficult. to interstate --- ramp closures. the hotel has no printouts on how to get to or from the hotel. the desk staff is clueless. due to the roadd construction the entrance is full of sand & debris. i could not get a walker from the vehicle to the entrance due to the sand and debris. plus my dress shoes got thrashed walking in this. the morning desk manager was unresponsive. this hotel is in my case appears to be unaware of the american is with disabilities act.',not_happy
id43632,' a great place to stay for business or pleasure. stayed with family. a flat hotel as known in europe. friendly staff valet parking ( perhaps pricey at $ -- ). breakfast bar which forces us to get off bed as it closes at --.-- am.',happy
id43633,' many problems during stay in rooms --- & ---. specifically made phone reservation with hotel staffer two months in advance requesting two rooms side-by-side. was assured on phone and by e-mail that reservation was made. on arrival received separated rooms above and was not provided any consideration by front desk staff who said nothing was available. worse yet large group checked into room --- between these rooms on our second night and proceeded to party all night loudly. persistent chants of drink drink drink!!! also be aware that bass thrum and vibrations from nightclub on -rd floor are very clear on -th floor until closing time. balcony doors in both rooms would not lock even when following posted instructions leaving your room open to thievery. had to call maintenance to force doors shut. no front door safety locks. showers continuously shut themselves off with inconsistent water pressure. had to reactivate shower stop almost once a minute. extremely irritating. ice bucket in --- was missing upon arrival. requested replacement physically at front desk. nothing came. after waiting -- minutes phoned front desk for replacement. first call was not answered after -- rings. second call was answered and eventually produced room service with a wine bucket full of ice. bottom line this hotel may be okay for college students coming to party drink and nightclub but it is terrible for grown-ups especially families expecting a traditional hotel experience. great location on santana row but dont expect service security or even basic working room functions. expect lots of noise from santana row below from the nightclubs and from your neighbors. this was by far the worst hotel experience my family has ever experienced. i would not recommend this hotel to anyone.',not_happy
id43634,' service was good but never was able to get internet. called tech support and got online for - minutes and - other time for - minutes. other than no internet place was good. would go there again if internet was working.',not_happy
id43635,' stayed here one night last month on business. on balance i liked it. nice room and great views as others have noted. the location leaves something to be desired in that unlike so many other spots in nyc you dont have a great choice of places to eat etc. right outside your door. but the very helpful concierge directed us to a good brick oven pizza place (harry is) about ten minutes away. as many others have noted you cant completely avoid the construction noise. but to minimize it you can try to get a room in the northeast corner (i believe the room number is --) and to be as high up as possible. at check-in they offered me ear plugs and-or a noise machine. having said that im a pretty light sleeper and would still go back to the hotel for the views and if the price is right. i dont recall whether i used my ear plugs or not but i did manage to sleep fine there.',happy
id43636,' this place has a great location; it is near the pike place market the giant ferris wheel and a bunch of shops! the service is excellent the staff is very friendly. what more could you ever wish for?',happy
id43637,' i stayed at hotel granduca last week to attend a energy symposium. i wish my business trip had been longer (how many times can you say that?) as hotel granduca was a unexpected pleasure. from check in to my tastefully decorated room and departure it was a flawless experience. this wonderful boutique hotel makes one feel as you transported back to italy. the entire staff is accommodating and you want to stay longer.',happy
id43638,' the only thing that works right is the elevator system. check-in usually takes about -- minutes. there are - check-in stations but seldom more than - clerks working behind the counter while other employees saunter around lazily looking utterly disinterested in the guests waiting obscene lengths of time time just to check in. basic stuff has gone very wrong - the rooms have no hotel information-guides no chanel guides for the tv remotes doent work etc. i couldnt even get a do-not-disturb sign for two days. when i finally got them to bring one some other poor guest swiped it becuase they didnt have one!. everything is slap-dash slip shod and utterly utterly mismanaged. the hotel staff are informed. they must be no staff meetings as no - staff members have the same answer to any question. they are not ready to be open in the middle of their renovation process. close down finish the job and pray your patrons forgive you for this horrendous performance.',not_happy
id43639,' the lobby and common areas are so beautiful. so be aware that they presumably have a wide variety of rooms. our room was situated in a corner down a corridor and was actually behind some kind of maintenance room or staircase. the furniture was nice but did not fit the size of the room which was small. our view was onto a neighbouring parking building. it was strange to be staying in such a nice hotel with furniture and linens which seemed to be of high quality yet the paint was peeling off the door and door frames - and one could see that previous paint jobs had just painted over where it had peeled before and not done a good and proper job at it.',happy
id43640,' we had a great stay here. we were on a short break from victoria and we have stayed in several hotels in seattle before but this was by far the best. the rooms are all themed as if you were travelling in the ----s but are a great size. the bar and the food are excellent and the hotel is close to downtown and a - minute walk to pike place we will definatley stay there again',happy
id43641,' this was a very nice marriott. rooms are good views were amazing and service was impeccable. you have to try their pancakes- i dont know what they do to them but they were the best pancakes ive ever had in my life. for two of us breakfast all week was $-- a morning- steep. the continental breakfast doesnt include much- but they are willing to accommodate for free. wifi is pricey as is parking but to be expected i suppose. i would definitely stay here again. great hotel overall.',happy
id43642,' stayed here this past weekend for a girl scout event in dc. as other reviewers had said this place needs attention as it just seems old and outdated and just not up to what i would think is the hilton standard (and the elevator was perhaps one of the slowest i have seen). there were also a number of problems we encountered. the ice machine on our floor did not work there was supposedly coffee at the front desk but every time we went they were out.the pool was small but it was neat it was on the rooftop. however on multiple trips up there always seemed to be numerous college age guys hanging around coolers full of beer playing music and having their own pool party. they were generally using foul language and even had a blow up doll they were throwing around the pool while also sloshing beer all in the pool. they didnt seem to care there were young girls around and while we called the front desk numerous times and were told they would send someone up nothing seemed to get done until the guys eventually left on their own. my final comment is that the bellhops were generally very rude. they gave us a very hard time about not wanting to valet park with them and the dollies to carry the bags they did not want to let us use by ourselves (which we use at every other hotel and no one seems to be possessive over them). overall i wouldnt stay back at this location. for the price (close to $--- a night) i would have expected a lot more in terms of service and apperance (and free wi-fi).',not_happy
id43643,' this hotel is very well located with plenty of bus lines restaurants and other conveniences around it. the service is outstanding. we needed a repair in the bathroom. it was repaired before we even mentioned it to the desk. the hotel does not serve breakfast but there is a restaurant adjoining it.',happy
id43644,' the reason i pose that question is that this hotel has many good aspects and some not-so-good aspects. it is not terrible...it is okay depending on your requirements. not-so-good: we paid for access to the concierge lounge. not worth it. it is open from - to -- p.m. then opens again for breakfast until -- a.m. you cant even pick up a bottle of water outside of the alotted time frame. the evening service was nice; the lady attending stayed on top of keeping the tables clean and the food and beverages fresh. we stopped in for breakfast early the next morning and im sorry to say it was mediocre. another lady was attending and maybe it was too much for her to handle by herself. the coffee and hot water carafes were allowed to sit empty for an extended period of time the tables were not wiped clean through several waves of guests coming through. the iscambled eggs sat in yellow water puddles at the bottom of the server. they ran out of items and when guests asked for them the lady had to tell them that she didnt have it; in fact the entire hotel ran out of the same items. poor lady - not her fault. she was nice. cmon hotel manager - send someone to the nearest supermarket and buy the items guests are requesting. bananas milk for the kids cereal...not exotic hard-to-find items. surprisingly the counter area that held the warm foods (oatmeal and scrambled eggs) had - light sconces on the walls above. i almost took a picture with my cell phone to post here. they were hanging off the wall at different angles the shades half off. the handle on the little acrylic case holding the bagels and bread slices actually partially came off when i opened it. it was hanging by one screw. this is not a concierge lounge. do not pay for it. on another note: dust in the room. must have been in the corners because the furniture was not dusty; in fact the room appeared clean. my poor husband is still sneezing and we checked out this morning! the windows do not open even a bit so it is all circulating through the room. good: the proximity to the philadelphia airport is fantastic. we had to pick someone up on the morning we checked out and it literally took us under - minutes from the hotel is front door to the airport is arrival curb. turn right out of the parking lot and head straight to the airport. the bathroom was acceptably clean although the little lotion bottle was half-full and the hair-dryer & bag could use a good cleaning. the staff is friendly. free parking & large parking lot (lots of spaces). free usa today and wall street journal. nice indoor pool although you have to walk through the lobby to get there. never been a fan of walking through the center of a hotel to go to the pool. shuttle service to the airport. nice restaurant (didnt eat there however very attractive room) & nice bar (had a cold draft in the late evening before we went up to our room). comfortable mattress clean linens feather pillows available. if we had to stay in a hotel to catch a morning flight i would stay there again. it is cheaper than the airport marriott (by half). if we were attending a show or sporting event at the philadelphia arenas and didnt need the proximity to the airport id stay in a different hotel.',not_happy
id43645,' excellent choice for a trip to memphis. be sure to check out the special packages before booking reservations. summertime blues package put us on the club executive level with complimentary food morning and evening plus bedtime snacks. also included complimentary parking and trolley passes. hotel was immaculate and personnel went out of their way to exceed our needs.',happy
id43646,' the hotel is right on i -- and was easy to find when i arrived late at night. i was very impressed with luis who first assisted me when i arrived. he was courteous professional and made an extra effort to fulfill on my need for a first floor room. the next day the excellent customer service continued with francisco and also the manager sam. i was very impressed with my stay my room and most of all the people who work at this hotel. i would definitely recommend the ramada suites.',happy
id43647,' of course the westin hotel is a wonderful place to stay. quiet comfortable fantastic location.',happy
id43648,' no doubt the cleanliness ..the decor everything is a+!!! just one small problem you have to wqalk faaaaar to long for the nearest starbucks wallgreens and the remaining shops...else there is nothing wrong. great room..nice channels ... cosy!!!',happy
id43649,' exceptional stay hope to stay again quality experience with staff have already talked with my daughter about using this hotel instead of our previous meeting spot',happy
id43650,' we stayed here for - nights. our wedding night and the next night. we are from tijuana b.c. mexico and got married there on a saturday and we were going to fly for our honeymoon on monday from sd so we crossed the border after our wedding. we booked the cheapest room since we didn’t want to spend our money here but in the honeymoon but we did write on the comments from the reservation that it was our wedding night so… when we got there they gave us one of the best rooms available. it was amazing. by far that’s the best hotel i’ve ever stayed in. it was beautiful. location: is located right next to the petco park it actually has a bridge to go there specially made for guests who want to go to the games. it’s in downtown sd in front of the convention center and like - blocks away from horton plaza. it was only like -- bucks for the taxi to takes us to the airport it’s very near. there are tons of restaurants around the hotel. room: it was amazing. they upgraded our room to a corner one in the --th floor so we had two walls of windows. the bed was super comfortable. it’s super clean. the carpet was very nice and new (well… the hotel was new). the bathroom was big and nice. there is a shower and a tub. very spacious. we had a desk and a chair along with flowers. it had a big closet with a safe hangers and bag for dry clean and laundry. lobby: very big and beautiful. i don’t remember a lot of the lobby but it was nice. right in front of the hotel you catch a taxi; they are always parked in the front. service: very good. as i said they upgraded us to a better room which was nice. they also gave us moet & chandon champagne because it was our wedding night. when we made our reservation we said we would get there by - am and we actually did like at - am. as soon as we entered the lobby the receptionist asked us how was our wedding and congratulated us!!!! he knew it was us! (no i was not wearing my wedding dress anymore). we thought that was a very nice touch. we ordered pizza from room service and it was amazing it was very good and it only took them like -- minutes to make it even though it was like - am! we didn’t even have to go check out; there was an envelope on the door with our receipt. very nice! i totally recommend this hotel if you are there for a special occasion like your honeymoon let them know!!!',happy
id43651,' we usually stay at old-world grand dame hotels so this recent addition to the inner harbor was a departure for us. we stayed for a weekend during the grand prix event. food is plain and unremarkable. lobby and public areas are generic marriott style. the same carpet and bland gift shop you see in all the others. the view is wonderful. this is probably the most expensive place in town but is really a good bland business hotel.',not_happy
id43652,' i am a boston local and decided to have a staycation in the city i live. i found the copley square hotel by bidding on priceline.com. this was my first time in the hotel. the decor is dark and modern but warm. it appears to have been updated recently. i arrived at -:--am and thankfully they were able to happily accommodate my very early check in. the room i was in was one of the bigger king bedded rooms and i was warned that the music from the bar downstairs could be heard. i assured the front desk staff that i can sleep through a train wreck and that it wouldnt be an issue. the room was interesting. it had a nice big bay window but it was very dark. there was plenty of lamps but not a lot of natural light. one nice touch was the chandelier above the bed. so many hotels have the flush mount light fixture on the ceilings. the chandelier added dimension and charm. the furniture was nice desk was big good sized flat screen tv (no hi-def channels though) ipod dock comfortable settee. you can tell that the building is old by the footprint of the room. the bathroom was cobbled onto the hotel room in an awkward but charming way. modern clean nice big tub and rain shower head. all the staff were friendly and helpful greeting me every time i left and returned. my only issue was that i had requested turn down service in the evening but when i returned to my room that night it hadnt been turned down. not a big deal. i didnt really need turn down service - just thought it would be nice. i called down to the front desk to let them know and they were very apologetic. they offered me a breakfast voucher for the oversight. i certainly heard the music from the bar downstairs. it wasnt loud but you can hear it. i was expecting much worse though - i had been anticipating being able to feel-hear the bass. as i mentioned before i can sleep through anything. i could see someone who doesnt sleep as soundly having a problem with the noise though. breakfast the next morning in the restaurant was nice. the menu seemed pretty comprehensive and the prices actually seemed reasonable - surprising for a boston hotel restaurant. i enjoyed the corned beef hash and eggs. other nice touches: complimentary wi-fi complimentary coffee-tea in the morning complimentary wine in the evening. i probably wont stay here again - not because i didnt enjoy it but because im a local and almost never have a reason to get a hotel in the city. i would certainly recommend this hotel to friends and family. it is in a great location - very close to the orange line and green line. it is centrally located to so many things in the city: shopping (newbury street copley place prudential) duck tours fenway park restaurants bars museums the library etc.',happy
id43653,' the roger smith hotel is a family ownedboutique hotel in midtown manhattan our room was spacious and comfortable and the people who work there friendly and cooperative. we were told about the hotel by a manhattan resident and we were glad we followed her advice to stay in the roger smith. the hotel is one block from the waldorf three from the chrysler building and two from the nearest subway station. it is also within walking distance of times square and the theater district. my daughter and i truly enjoyed our stay and would definitely return.',happy
id43654,' we booked the park plaza because we had stayed there in ---- and had been very satisfied. it is in an excellent location right in the center of boston ideal for all the sights and amenities. we had booked and paid through our local travel agent before we left. we stayed there at the beginning of our holiday and had to queue for ages to check in then were told that there was a message for us which we had to collect from the concierge where there was another enormous queue. the check in staff would not get it for us so we had to wait even longer! our second stay was on our way home they claimed to have no record of our reservation but gave us a room and we gave them our pre paid voucher confirmation of booking. the room was basic the bathroom minute and the fixtures were hanging off the wall. next morning we had a bill pushed under the door. we explained the situation at the desk and were told not to worry they would sort it out and took no payment for the room. on arriving home a charge of $--- appeared on our credit card statement. we did not appreciate the extra hassle we had to get our refund not to mention being out of pocket temporarily. we will not be returning to the park plaza again!',not_happy
id43655,' if you want to enjoy chicago this is a hotel with a very good location. the room was clean but would be better if they start thinking about renovate the interior. theeir breakfast is quite standard. the line for the check-in is quite long for some one who had a long flight.',happy
id43656,' my husband and i traveled to seattle in the beginning of september over labor day weekend with our - year old daughter and - month old son. it was his first ever trip and it was great! the room was spacious and accommodated the - of us and all our gear. i wouldnt call it a real suite though since there was no wall dividing the bedroom area and the living area just a quarter-wall but it worked for us since we wanted our daughter sleeping close by. breakfast was great in the morning. the location wasnt bad close to all the major attractions. they did have a shuttle that brought guests to some of the attractions but unfortunately it brought us to the space needle and didnt pick us up! we had booked the shuttle back but the driver had apparently forgotten about us. we waited for about -- minutes and called the hotel who paid for us to get a cab ride back. other than this it was a great place to stay at a reasonable price.',happy
id43657,' we booked an none smoking room the reception agreed with that unfortunately there werent any available. so i had to sleep two nights in a smoking room wich was really disgusting. i asked - times at the reception if there really wasnt a non smoking room availeble but he sad there wasnt. the hotel is located in a scary enviroment there are a lot of homeless people hanging around and sleeping on the streets next to the hotel. i would definitely not recommed this hotel to anyone.',not_happy
id43658,' recently stayed at the laquinta inn on mopac in austin and found it to be very nice. i had never stayed at a laquinta before and was a little apprehensive about it. it was a very nice hotel and i will definitely stay here every time that we come to austin to visit our family there. the breakfast area has good food but could use a little re-organizing to improve the customer flow through there. everyone was very nice.',happy
id43659,' whenever i go into boston i always make sure i stay here. they have completely updated everything to give it that modern urban look. the view of the harbor is great and there are so many things to do right outside the hotel. the location is in the heart of boston just a few blocks from quincy market and a few blocks from the north end. there is also a great indoor swimming pool and hot tub for kids and adults. it cannot be beaten!',happy
id43660,' i recently stayed at this hotel for work and it was beautiful! it is located in the theater district - chinatown with great views of boston. while they were doing some serious construction upon arrival which was noisy and distracting it was a breeze checking in they specifically asked about room preference and gave me a great room high floor since i said it was my first time in the city. what spectacular views it provided! the location of the hotel is great lots going on however it is very shopping centric. there was retail everywhere you looked (macys shopping centers dsw etc) and while the streets provided that boston old world ambiance it was shopping oriented. overall great hotel. the room view and service was excellent!',happy
id43661,' as a birthday gift for my husband an elvis fan we spent a fantastic weekend in memphis. memphis upheld its tradition for southern hospitality good food and an excellent trip down memory lane for an elvis fan! the hampton inn at peabody place was an excellent location for walking the downtown area and as a central key to all the downtown events and sights. we were able to get directions from the hotel staff as well as recommendations for restaurants to visit. for baseball fans the hotel is just steps away from autozone field home to the redbirds. this is a beautiful stadium. the ticket booths at autozone also serve as the ticket locale for the memphis duck tour. great introduction to the city of memphis by riding the duck and our tour guide was very informative re: sun records beautiful victorian homes elvis home fedex flights mud island the pyramid and of course the peabody hotel. plus the quacking group was too too quackie! this was fun trip for the seniors and juniors. the highlight of our trip was graceland. lisa marie has done a fabulous job of maintaining the home and grounds for the millions of fans. memphis surely loves elvis...he is still big big business in this city. we highly recommend the friday night art gallery tour and riding the trolley cars was so much fun with local residents. the aracde restaurant servers were entertaining and the food excellent. you must have the dry-rub ribs at rendevouz and do not miss the march of the ducks at the famous peabody hotel. the peabody hotel is a step back in time the beautiful marble floors the painted wood ceilings the fountain the mezzaine for viewing the march; it is the south at it is best! please do not miss a trip to beale street; the music was fantastic!!! we would recommend memphis as a weekend get-a-way for baby boomers! thanks to everyone in the forum for the recommendations. great weekend! wdubya',happy
id43662,' i stayed here on ---- and ------- before and after a cruise. both rooms were neat clean and appeared to be recently refurbished. the wifi worked well you just have to call down and get the password and user id no charge for use.free copies of the usa today. large selection of cable channels to choose from including hbo. both rooms had a frige and microwave. bathrooms were spotless. breakfast is served from -:-- til -:-- includes belgian waffle. i would reccomend this hotel. staff friendly and accomodating.',happy
id43663,' the proposition was very good after a stay in a vegas hotel - each room painted by a different local artist. you can even pick your own room and all of the pieces available to buy at the hotel make it a warmer and origional offering. the location i have to say is perfect not too far up the hill and right next to the financial district waterside shopping chinatown and north beach. really good spot to stay. the rooms are small but nice enough and i have to say it was due to a one off experience that ruined it for me - bed bugs. could happen anywhere but it happened here. the service wasnt great on top of this but we did get moved to a nicer and bigger room. this just put a dampener on the trip as did the lift being painted and not working when we left with our big bags. there is a breakfast at least. although i have seen much better in a hostel. served in a cramped little room it is quite a demeaning experience. overall its a good idea just could have done with more thought and no bed bugs. at least its cheap.',not_happy
id43664,' i have stayed in many jw marriots and like the marriot hotels. the jw marriot in houston does not meet the standards of even most new marriott court yards. the service is spotty the condtion of the hotel is worn. the hotel sercurity was no where to be found when young men where roaming the halls randomly knocking on doors at - am. the rooms are small and expensive. there are far better options in the houston gallaria area.',not_happy
id43665,' this place is nasty dumpy and really unsafe. it was a nice place years ago but then management switched and it went down hill. the new people allow prostitution drugs and lord knows whatelse to hang around. the rooms are run down things break stink and no one seems to care. for the same price you can go to the clarion down the street and its great there.',not_happy
id43666,' amazing hotel! starting with the girls at the front desk they were so friendly & accommodating. i originally was given a room on the --th floor and when i asked for if there was a room on a higher floor available i was immediately upgraded to a corner room on the --rd floor! (& i wasnt even charged extra for the corner room!)the views from that room were amazing! the room was spectacular the bed was very comfortable the shower was amazing! and very very clean (im a major clean freak so i was impressed!) the cleaning lady was so sweet & helpful she helped me with my bags to my room once i got there. every morning that i saw her she always said hi and asked if there was anything that i needed. i have previously stayed at the westin right down the street but ever since my stay at the intercontinental i will never go back to the westin. the westin has nothing on the intercontinental! i hope to go back soon and enjoy my stay as much as i did the first time!',happy
id43667,' we stayed for two nights. the staff was friendly and helpful. the price was great and included covered parking. the muni buses made it easy to navigate the city. i recommend this for families and couples. very clean and safe.',happy
id43668,' great hotel great service the staff are very friendly and helpful. the rooms are clean and decent size. the hotel is a short walk to union square shopping cable cars and tour buses. the daily grill next door has good food but we didnt find the service that great. some places nearby that were good are the pinecrest diner on the corner of geary and mason great food great service and real diner experience. john foleys irish pub on ofarrell street also great food service and live music.',happy
id43669,' stereotypical english like hotel set close to a major shopping area but a - minute walk to waterfront. generously sized rooms full of the mod cons ypu would expect and polite and efficient staff. as a base to explore seattle this is ideally located. not spectacular but very nice nonetheless.',happy
id43670,' this hotel was very nice. the staff is friendly and the continental breakfast was good (not great so if you want a good meal just go out to any of the many restaurants nearby). my room was very spacious and homey. lots of space to put suitcases-clothes-purchases. there were two chairs which were both comfy to sit in. the room temperature is adjustable so it was very comfortable. there is a fridge-microwave which i did not use but was nice to have the option to do so. the tv had some good channels but not very many. the bathroom was kind of small but the shower was fantastic! definitely all you need. the beds were comfortable and they have different pillows to choose from so if you need one with more support or one that is less structured they have one for you. there were several outlets for phone-laptop charging behind the nightstand as well so you dont have to worry about walking out of bed to turn off your alarm! this hotel covers the basics--great enjoyable restful stay.',happy
id43671,' stayed here for a few nights in may. the room itself is just average nothing special but thats ok you dont want to spend your holiday in your room. if you are offered a room at the back of the hotel go for it because the front rooms are very very noisy with traffic. but the traffic noise was nothing compared to the noise coming from our radiator and it wasnt even turned on so not quite sure what was going on there. the cleanliness of the bathroom was just ok and they could do with buying some new linen for the beds. but the location of the hotel was great and the front desk staff were always polite friendly and helpful. one small lift was a bit of a challenge at times.on a positive note the free wi fi was great.',not_happy
id43672,' very nice hotel. stayed during the world series fulfilling my father is life dream to watch the whitesox in a world series. got upgraded to a excutive floor room (gold member). service at the executive lounge was very nice and cordial. very good location near everything in downtown. heavenly bed was great.',happy
id43673,' i never thought a neat little place like that exists in new york city. our room was small but who cares it was really really clean. ignore the litter you see around the surrounding areas that is nyc. this hotel is a gem. well definitely go back',happy
id43674,' chose to stay at hotel andra the night before leaving on a cruise from pier --. beautiful decor large room tremendously comfortable king bed. tremendous location and walking distance to waterfront restaurants etc. everyone in the hotel devoted to service. the restaurant in the hotel: lola is fantastic...make reservations in advance as it is packed.',happy
id43675,' we ended up at the hotel sax as a last minute booking because after staying at the doubletree magnificant mile (which was fabulous and was only a - star) for - days we decided to extend our vacation by a day and were thrilled to score a - star...... until we got there. upon checking in i did inquire if they knew of a parking ramp that wasnt quite so much money ($-- per night is very pricey even for chicago) and was told there wasnt any. when the bellboy was helping unload the luggage he told my husband there was a parking ramp -.- blocks away for $-- per night (the ramp next to cvs on kinzie) first we were sent to a room on the --th floor that was a king size bed and there were - of us and i had confirmed the day before that we would have a nonsmoking - double bed room. after i contacted the front desk we got switched to a room with - double beds on the --th floor that i was certain the minute i walked in was a smoking room but felt after looking around and not noting any ashtrays that maybe i was mistaken. we also had a room with a door that connected to another room which usually is never an issue but for some reason this hotel or maybe it was this door was paper thin and you could hear the family next door just having casual conversation a hairdryer being used the tv show they were watching and im sure they were just as impressed with our children settling in to a new environment. we did not stay in the room for long i truly could not stand the smell and did note that the hotel was smoke free throughout but that must be a recent thing.... the first room did not smell that they took us too but the second one was saturated in that stale smoke smell. there is no pool at this hotel the hairdryer i could not locate until the end of my stay because they keep it in the closet in the room and not in the bathroom where one might expect to find it. the room decor was not my taste at all a bit tacky with the shadow of a chandelier on the wallpapered walls and vinyl throw pillows on the bed along with that vinyl like bucket style chair at the desk with some odd -- is like handle in the middle of the back. the wall to floor windows are nice but made me very nervous when my young child figured out that the smaller panes opened up and there is no screening and you on on the --th floor. the plasma big screen is nice and the bathroom i thought was one of the better features - it was roomy and not tacky and seemed very clean. the staff was for the most part friendly - although since my husband was leaving to park the car and the bellman that was taking out our luggage and placing it on the cart was assumed to be the person to take the luggage upstairs my husband tipped the guy since he wouldnt be up there.... the bellman walked us in to the lobby acted like he was going to be right behind us by telling us to go up in the first elevator and that he would be in the next and to our surprise a new bellman showed up with the luggage...... hope the second guy figured out that his tip was sitting in the hands of his buddy that passed us off before completing the task. the only other off experience was the man who was staffing the microsoft room (which my husband and kids enjoyed the xbox --- is) who was arrogant and very rude according to my husband.... seems other guest were getting the same impression of him from the comments my husband was hearing while in the room. people who have commented on the dark hallways and elevators are right on.... and some of the artwork on the elevator walls is a bit creepy.... a women holding a skull? i admit we are not blues fans and maybe that is what you need to be into to really appreciate the elvira-adams family decor. the location was different and i did appreciate being at the south end of the michigan ave area after coming from the north end - it was fairly close to millenium park. the house of blues is literally right outside the hotel door but we did not go to but there was plenty of activity that involved several police cars the night we were there. so after being at that - star hotel that was clean fresh with - pools right off n. michigan avenue for less money we were very disappointed with what a - star offers - if this had been a - star i would have gotten exactly what i would have expected and would have felt treated to the bellboys being on staff.',not_happy
id43676,' brilliantl location for hollywood sights! great breakfast and reasonably priced! thats the good things..the room was cramped and furniture to big for it! it smelt foisty and the top bedding smelt! never saw the pool being cleaned once while we were there for - days and there wasnt enough sunloungers. the breakfast room was too small for the amount of guests..if you stay here go early for breakfast as you wont get a seat and they tend to run out of stuff..',not_happy
id43677,' the location of this hotel is fantastic! it is directly across from a beautiful marina and it borders the wonderful area known as pt. loma. i love walking and we walked the marina and walked the neighborhood and stumbled upon some great local restaurants and shopping as well. the rooms are very large clean well-appointed and the beds were heavenly. the breakfast spread included hot foods and was well-stocked and had a lot to choose from. i like the location as you do get free parking it is close to the airport but you are also close to downtown convention center and the gaslamp district. i would rather enjoy a serene stay and wonderful location and have quick access to downtown but not pay the exhorbitant rates. this is our -rd stay here and is our go-to place when coming to have fun in san diego.',happy
id43678,' when me and my husband arrived at the hotel we were greeted with honor and respect. the manager mr. dorien murphy also made us feel welcomed i never walked into a hotel where the manager introduces his self with out someone asking for them... he made sure that the staff made us feel well at home. and the location is just so beautiful.... love it love it love it.... i would totally recommend this hotel to everyone of my friends and family..... i would like to thank the manger and staff... i hope to stay again soon.',happy
id43679,' we stayed in june for - nights. it is definitely a no thrills place but the room we had on the fourth floor was massive with a new carpet comfy bed clean sheets walk in warbrobe and a sink. the toilet and shower room were across the coridoor. they could have done with a refurb but shower pressure was great and they were clean. it is really close to pike place and pretty much every attraction is in walking distance (depending on how far you fancy walking). the decor is alittle on the dull side but nothing to really bother about. staff were really helpfull and friendly. location is fairly safe (we didnt have any problems) but seatlle does have its fair share of crazies but they are pretty harmless. the bar next door is one you would not normally go into if you were in your home town but we popped in for a cheeky cider or five and ended up chatting to most of the locals who were really cool even if a little rough around the edges!',happy
id43680,' being in the hotel industry i know a good hotel when i see one. i would definitely recommend this place to anyone. we stayed here for two nights and had the best time. employees go above and beyond to ensure you are satisfied. everyone was smiling and willing to answer any questions we had. johnathan at the front desk was very personable and even helped us out with directions to his favorite local beaches and restaurants. the gym is small but had everything needed for a great workout. the pool area was nice- my only complaint is that is closes pretty early (-pm). the complimentary breakfast and drinks were awesome! the room was clean and huge. i cant wait to go back!',happy
id43681,' just returned from a very nice three night stay at the comfort inn. the staff was friendly and accommodating we were able to check-in early. our rom was clean breakfast was included every morning and the price was unbeatable. location was perfect for our needs; --- block from subway macy is and -th ave. very short walk to penn station madison square garden and the heart of times square. would definitely stay again!',happy
id43682,' hotel was ok --good base for los angeles .the hotel really needs a good update it gets a lot of use which shows .the pool area looks great on the photograghs but i would not swim in it.iwould stay somewhere else next time.',not_happy
id43683,' location location.location this hotel has it. close to faneuil hall and quincy market the aquarium the boston harbor and a subway stop right out side the door. best thing is the price wont break your pocketbook.',not_happy
id43684,' this is a very confortable hotel in chicago downtown near the water tower and to many restaurants and shops.',happy
id43685,' stayed at the crowne plaza for two nights while attending the flower and garden show at the seattle convention centre. the location was perfect....a short walk to the centre. had a few problems with the reservation and had to clarify it more than once prior to our arrival but the staff were always helpful in straightening things out. also had a problem at check out but again staff were quick to rectify once problem was brought to their attention. not sure if this is common or we were just unlucky. lots of amenities within the hotel. room was nice and the bed was comfortable. very clean. elevators were a bit slow. the location worked well for this visit but ii would consider staying closer to the downtown core and waterfront another time.',happy
id43686,' the decoration of the hotel is very modern in sharp contrast with the building itself which is one of the oldest and tallest skyscraper made of stone (beautiful architecture!). i do like the room a lot as you can tell from many details that they do care about their guests. every staff has been very friendly and attentive. the location is great: right across the street to the old state building on the freedom trail and the metro and - min walk to quincy market. as a result we had no difficulty walking a significant portion of the freedom trail at the night of our arrival and had dinner in quincy market. will consider coming back if the price is reasonable :)',happy
id43687,' i love this hotel! it was so nice and clean and cheap rates! it is in the perfect location for all the sites to see in hollywood. the staff was very helpful esp. when our luggage failed to arrive on time they gave us the supplies we needed. friendly staff great big clean rooms perfect location what more do you need? parking although small was never a problem for us while we stayed there.',happy
id43688,' i stayed here for a few days and really enjoyed myself. it is a nice walk to the captiol and relatively close to transportation. my only complaint is the lack of dinner restaurants in the neighborhood. we ordered room service every night (which was excellent) but it would have been a better experience if there were some nice restaurants nearby.',happy
id43689,' first visit to ny in - years....very good hotel. rooms cleaned perfectly everyday staff very pleasant and helpfull. good location to catch the subway ace and --- lines very close. not too many good eating places nearby.....use bubbys for a good if slightly expensive breakfast. overall very good',happy
id43690,' this hotel is nice. it was close to the airport which was very helpful. the shuttle ran well and we didnt have to wait long for it to arrive. the room was decent and the bed was comfortable. although i was never asked if i wanted a king or double bed. the pool was nice and warm but small however since no one else was in it it was a good size. not the most relaxing pool as people from the parking lot walk by to enter the hotel. one other reviewer mentioned banging pipes. i heard the same noise however i only heard it once and it stopped maybe they have fixed the problem? the woman working in the gift shop was very nice. and the shop had everything you would need and was open until --pm which alot of hotel stores close much earlier. one big complaint and why i wont rate it higher the business center cost $$$ you had to pay to access the internet and the only free wifi was in the lobby who wants to sit in the lobby and do work? my other complaint is that they dont offer free breakfast and when traveling for work i always want to save money. i wanted to rate this higher but those are - major things a business traveler needs and i cant afford to pay for internet on the road.',not_happy
id43691,' i arrived late-ish tired from a grueling trip and emotionally bruised from an encounter with a rental car company. i was greeted with kindness and made to feel welcome. the lobby was beautiful the room impeccably clean and quite attractive (recently renovated). the wings at the bar were great (and the servers went the extra mile). the water was steaming hot the bed soft the pillows just right. i felt comfortable and slept well. loved it.',happy
id43692,' considering this is a hilton hotel it was in need of some tlc. the rooms were a bit dated and had a strange odour. the staff were like the hotel ok. the location is good just a short walk from the popular tourist spots such as quincy market and the freedom trail.',not_happy
id43693,' good airport transfer service. room keys were ready and reception staff efficient; breakfast in the restaurant finished a bit early for those suffering from jet lag .',happy
id43694,' i just stayed - days in houston for a convention at the downtown hotel. from the time i walked in i was surrounded with love. everyone is amazing and so giving! i met mr. joe palmieri the manager in the executive lounge! what a sweetheart! brenda in the executive lounge was the sweetest person and very helpful! ill be back!',happy
id43695,' i have stayed at the hyatt summerfield many time when visiting my children in houston texas. in response to the lady that wrote about her stay with regrets. i have never had any problems. i have dealt with magon and other staff that have always been very respectful caring helpful and welling to help in any way. sometimes i think people think that the staff working at hotels should at your beck and call. you need to remember that they are not your maids to service your every need.',happy
id43696,' very comfortable nice suite at a good price. good location for what we were doing. downsides were: [-] found a aaa rate lower than our reserved rate and they told me they cant change it - that i had to cancel and rebook. crazy. [-] parking - you ca park across the street but im used to handing the keys to the valet and being done with it. not as convenient but not awful. [-] staff is okay but not a hint of warmth. shame for a boutique hotel and finally [-] no ny times???!!! really this place just needs to be tweaked to be wonderful.',happy
id43697,' overall we had a good stay at the colonnade. as others have reported the hotel is in a very convenient location and taxis were easy to find (assisted by the very helpful and pleasant doormen.) the concierge was very helpful in arranging a car and a driver for our next destination and the front desk allowed us a slightly later check out which made a big difference to the organisation of our last day. our room was perfectly comfortable and well equipped. the only negative of our visit was brasserie jo; it was expensive and on one night the service was very indifferent. the food was fine but for the price and the hype i would have expected more. we would return to the colonnade but would probably not eat at brasserie jo except for a quick breakfast.',happy
id43698,' this hotel was in a great location very close to the shopping on michigan avenue millenium park public transport and the river. the room i was in just had a view of the buildings surrounding us but luckily i wasnt in chicago to look out the window. the room itself was quite spacious with two double beds a desk with chair and a comfy chair with an ottoman. the bathroom was a good size also. i didnt notice any restaurants in the hotel but there is a great restaurant just around the corner that serves a pretty good breakfast and lunch. i think its called the corner bakery. previous reviews mentioned elevator problems but i had absolutely no problems at all with them. they ran pretty good and i never had a long wait. if i was going to back to chicago i would stay here again.',not_happy
id43699,' always a good experience at the marriott but the location of this hotel is superb. we got a promo on which included breakfast buffet so it was good value for our money. close to pike place market within walking distance the seattle aquarium shopping. and right across the street from the harbour. beautiful spot.',happy
id43700,' we stayed here on a monday thru thursday last week. the staff was courteous and friendly and helpful when we needed directions someplace or help hailing a taxi. the exception was a not-so-friendly parking attendant but that wasnt a huge deal. the location of this hotel was great for us- a bit off the beaten path but a -- minute walk to millenium park willis tower-skydeck and in great location to catch a bus or train otherwise. also just a short walk to michigan ave. it was about a -- minute walk to navy pier. we did cab it one day to the shedd and field museum because it was storming and didnt want to deal with umbrellas- it was a $-- ride for - of us so not bad at all. there are a ton of restaurants within walking distance of hotel- including ed debevics portillos rainforest cafe hard rock cafe to name a few. tons of other restaurants in the area as well. free parking was great with in and out privileges. as others have mentioned on the day you check out you can keep your car parked there for free until - p.m. this hotel was nothing fancy but it was clean and well-kept and we would definitely stay here again. we had a king suite with - rooms which was great for the kids to have their own special space.',happy
id43701,' nice people clean and attractive hotel yes. but for me a number of problems far outweighed those factors. most serious of which was that due to severe mobility problems i had requested a handicapped accessible room. it turned out to be located at the far end of a corridor and a great distance from the elevators. hence after a very long very painful walk i was essentially trapped in the room until checkout. it was simply too daunting a prospect to even try visiting the restaurant or other facilities. usually special needs accommodations are situated quite close to elevators-lifts for what should be obvious reasons. so it was a shock to be informed that if i needed that proximity it was up to me to have requested it at the time of booking. never in my experience in any hotel had i encountered such a situation. also while less serious there were other problems. first of all although id specifically asked for and was promised a mini-fridge at a slight additional charge none was provided. then there was the free internet service which on several attempts to get my my laptop going kept coming up as having little or no connectivity. actually it was none. finally foster is restaurant located within the hotel and from which room service originates was closed for lunch until the -th of january in observance of the holidays. guests wishing to have lunch had to either leave the hotel for a restaurant or find one which would deliver. also the menu was strictly of the meat or seafood variety; any other types of dishes including vegetarian had to be special ordered. in sum i do not plan to stay there again and strongly advise anyone living with a disability to consider the boston at beacon holiday inn only as a very last resort.',not_happy
id43702,' in forty one years of traveling i have learned to try and stay with major chain hotels when in rural areas to insure at least cleanliness. not so anymore. this place was simply the worst and dirtiest hotel i have stayed in since i was a kid renting rooms by the hour. every aspect of this place is bad. from the ill kept front desk staff to the roach burns on the bedspread no kidding....to the crayon drawings on the walls!!! the fact that in both rooms we rented they only made one bed a day was actually funny! this is my candidate for the all time worst corporate owned hotel ever! a dump!',not_happy
id43703,' stayed in a hospitality suite overlooking the ballpark. the bedroom was an average-to-nice hilton room; the entertainment living room was very spacious but mediocre in appointments furnishings and amenities. it felt like a big room decorated by a high schooler let loose in macy is. the colors were neutral and both rooms were very comfortable though. the view straight into the outfield of the ballpark was impressive from the balcony. the shower head was odd: it was on a handle that was mounted on an adjustable height sliding rod but it only adjusted up to my shoulder so i had to lean over to get under the water unless i was actually holding the nozzle. thermostat barely varied the room temperature: it was set on --f because the room was warm and stuffy but the temperature didnt drop at all. $--.---day wifi (it was fast though); $---night for self-parking in the garage. way expensive for baltimore for what you got. could have stayed at the four seasons for comparable price.',not_happy
id43704,' excellent hotel. spotless great service and excellent location for shopping on michigan avenue. check for specials we got a room at a bargain price. of course the --.-- parking was added but that is pretty typical for chicago hotels.',happy
id43705,' this courtyrad has the new lobby and room arrangement. some of the furniture in the rooms is a little dated but very clean. the staff is great great attitude i liked that knew the area and ways around the construction. definitely will use again.',happy
id43706,' my husband and i were celebrating our --nd wedding anniversary. our stay at this hotel was very special. the suite we were given upon arrival had a wonderful view of the harbor and was quite luxurious. the room was spotless and ready upon our arrival. we had the pleasure of dining in the explorer is lounge and our meals were expertly prepared. the staff was friendly and professional...attentive but not noticeably so. cameron.l alexa and steven should he commended...they are an asset to this hotel. one of the other favorable and pleasant part of this trip was meeting gina and jonathan who made our visit very special for us.',happy
id43707,' my husband and i adore the upper west side and our usual hotel was booked so we had to find something else in our neighborhood. park -- has a good website telling us that its an old townhouse that has recently been totally redone and in our favorite neighborhood -- on the corner of --th and columbus so we could walk to our usual haunts.... and cheap it was not -- over $----per night w-o breakfast.... well we got there - checked in and when we gave them our credit card they immediately charged us for our full stay of three nights -- that didnt sit well with us but we went up to our room -- it was not a room but a large closet.... i kid you not!!! the beds were comfortable because they were new -- the bathroom was so small we had to step out of the room to open the shower; the mirror was so high we could not use it; the toilet so low we could not get down to sit on it (were elderly and just dont bend well from the knees) -- there was room for only one suitcase on the luggage rack there was no chair on which tosit; the room was so dark i could not see to apply make-up -- well i think youve got the picture -- take our advise -- dont stay at the park --!!!',not_happy
id43708,' stayed here over the holidays. the room workedout really well separate bedroom and a sleeper sofa. the price was very reasonable for the room and location of the hotel. the location is good. easy access to the river walk. stores shops and restaurants are all close by. the only negative is that some of the streets nearby are kind of vacant especially at night. the room itself worked out great. it was large enough that we could spread out at the end of the day to unwind. the only neagtive for the hotel itself was the slowness of the elevator. we stayed while the alamo bowl was going on so the hotel was very crowded. sometimes i waited - minutes or more for the elevator. after the hotel went back to a more normal vancay level there were no issues. i would definitely stay here again.',happy
id43709,' minutes from the airport and convenient to shopping restaurants. easy on - easy off i---. immaculately clean. very friendly and helpful staff. our suite was very well equipped and comfortable. quiet -- i didnt even hear an airplane. nice complimentary breakfast in a pleasant dining room. nice pool and outdoor area. a well-priced large suite for less than $----night -- it put hotel rooms to shame. i will be on the lookout for staybridge wherever i travel from now on.',happy
id43710,' room was spacious with large flat tv screen useful fridge coffee maker and internet. my room had good views of city hall. initially i was given a room with a very narrow window on the far side of one wall so i asked to change to a room with a normal window. the room was very clean initially. however one day i came back at -:-- pm to find my room had only been partly serviced and it took - phone calls and finally an hour later the bins were emptied wash basin cleaned and coffee supplies replaced and clean glasses provided. i was there several days and it was not dusted in that time. i had breakfast once and it was nothing special for $-- so i ate elsewhere for rest of my stay. a convenience store and reading market are just across the road out the back entrance. it was noisy with traffic and every night i was woken by police sirens.',happy
id43711,' stayed here for - nights and would highly recommend it just for the location. it is not in the touristy-flashy parts of town but you can easily get there via public bus and have the benefit of a quiet night without any traffic. the hotel is located right outside the presidio in the quiet part of lombard street. chestnut street with many restaurants is a short walk away as is union street. two bus lines run right around the corner from the hotel (one takes you through the presidio up to haight ashbury the other right up union street to north beach and further into the touristy parts). we found this really convenient as you can dump your car into the parking lot when you arrive - you wont need it during your stay anymore. north beach has many great italian restaurants... the only minor complaint is that the hotel seems to have day-passes for the bus on offer but they were locked in the safe both times we asked and as the manager wasnt there we couldnt buy any. you can only buy them at a couple of public transport booths downtown and in a few other shops but none really in walking distance. staff at the hotel were incredibly helpful - nicolette gave us lots of good tips when we checked in e.g. she recommended the haight ashbury street fair (not sure if that is what it was called but it was cool) as that was on that day and explained how to get there with the bus. the rooms are a bit dated and could use some refurbishment but are otherwise ok. we had a very quiet room on the top floor and didnt have any noise during the night. dont expect much from the breakfast - the room is tiny and a lot of the stuff was already gone when we showed up. but hey it is free... there are cafes around the hotel where you can get more if you want. the hotel doesnt have a guest laundry but again nicolette explained where to find a laundry in walking distance. i would certainly consider staying here again as the location is really good and staff were very friendly. i think this beats many of the better (and more expensive) hotels at fisherman is wharf.',happy
id43712,' this hotel could have a lot going for it: convenient location right off of the highway shouting distance to certain attractions and great family rooms (--bedroom --story) at a reasonable price. our family arrived and was assigned a room -- due to time constraints we didnt actually go into to the room for a few hours since we had a planned dinner. whoa! our room was a construction zone. literally: covered in tyvek and scaffolding. at night it was quiet during the day it was a nightmare. not only the noise of the drilling and hammering but having to navigate ladders and electrical cords just to get in and out. when i complained the manager offered to take half off of my first night is stay and move me to another hotel. we were there for a family wedding?!! and i had booked months in advance of many of the customers staying at the hotel. management opted to keep selling my room (and presumably others like it) rather than forego revenue for a few nights for each room as the renovation progressed. as a minor quibble not all two-bedroom suites are equal: my brother is for example had doors to the downstairs bedroom a real privacy help while ours had a curtain. make sure you ask whether you have a door if you want one and of course whether your room is under construction!!',not_happy
id43713,' my boyfriend and i stayed for - nights in the qt at the end of august and wouldnt hesitate to stay there again! from the customer sevice right through the the location this hotel is perfect. if you love a contemporary feel with gadgets and technology galore you will love this hotel. here are some of the highlights: - large (for ny standards) open plan room-not so good if room sharers are a little shy as there is not much privacy. - plasma tv dvd player fridge and safe in room. -lovely continental breakfast included free of charge!!! - polite and helpful staff who were willing to store luggage for us before and after checkin-out. - massive bed!!!! so comfy we could have slept all day and night! - not much outside noise and we were on the -th floor!!! -spitting distance from times square! it was great great great - you must all go there now!',happy
id43714,' the flatotel was an above average hotel. i had read many reviews--and quite frankly--was somewhat hesitant about this hotel. i was pleased with the location--and although the rooms are certainly not elegant or plush by any means they are certainly adequate. the refrigerator is a helpful additiona and the location is outstanding.',happy
id43715,' i stayed at this property over the july -th weekend. i managed to get some good rates as i booked early. i consider sofitel a luxury hotel and their rates are always fair. i love the atmosphere and it is comfortable to stay whether it is dc nyc or anywhere else. the staff were very attentive courteous and always had a smile. the concierge was helpful when i needed assistance in finding a restaurant. room service was quick and the food was great. just what i needed after a full day of sightseeing and i just didnt want to go back out into the summer heat. the subway station is very close. just one block north and then one block east i think!',happy
id43716,' iwent to graceland this was a awesome hotel great location good rates only a half a block from graceland .the hotel was very nice clean rooms great service',happy
id43717,' we stayed one night at the hotel because we wanted to be near the airport and easton mall. i had read the reviews and was expecting a nice hotel but was still surprised about how lovely it was. the hotel still felt new. it was very clean. the suite was a good size with a huge bathroom and a very comfortable bed. flat screens in both rooms with a good selection of channels. i am pretty spoiled when it comes to hotels and i would have absolutely no reservation about staying at the hotel again. the service was also excellent.',happy
id43718,' very good friendly staffvalue for moneybreakfast little choiceclose to city center',happy
id43719,' i was in the area for a college lacrosse game and was looking for somewhere to stay that was reasonably priced and close enough to the inner harbor that we could walk. i found this hotel be perfect. we could walk to the inner harbor and to fells point~which was so important to us since driving and parking in the city can be a hassle. our room was clean and quiet...the beds were comfortable. the only thing that the room could have used was a small fridge. the staff was efficient and friendly. the parking valets especially were so helpful. our room came with free breakfast which consisted of the usual cereals breads and waffles and also jimmy dean breakfast sandwiches which really hit the spot. the staff in the breakfast area was constantly moving whether cleaning vacated tables or re-stocking empty items. and everyone we encountered along the way was very friendly. there was a beautiful courtyard a small (free) computer area and a bar. all in all a great stay. i would absolutely stay here again.',happy
id43720,' our recent stay at the chancellor matches all of our previous stays. we are welcomed at the door by the bellman and front desk personnel who are very helpful. the rooms are small as you would expect in an older classic san francisco hotel. they have the deepest tubs and rubber duckies to splash in the bubbles. free wi-fi is great and faster than most hotels. the restaurant in the lobby is good for breakfast and not outrageously priced for a restaurant in san francisco. i love that they have coffee cookies and apples available ---- for the guests. beds are comfortable but only queens but they are upfront about this and since the rooms are smaller you would find it difficult to have a bigger bed. great closets with umbrellas to use if it rains. just a friendly comfortable well located hotel in a fabulous city. we have been coming for over -- years and still love it!',happy
id43721,' this hotel was about twice the price of other westins that we stayed in during our touring holiday. there were some aspects and some staff that were very good and others that needed a bit more customer focus. the room itself was good and for the same price as a standard king at this hotel we tried the keep fit room. this meant we had a treadmill and yoga-pilates mat ball books and dvd. these were quite good gimmicks and we made use of them. we had to remove the half empty water bottle from the treadmill and the empty lip balm container first!. the bartender on our first evening and the concierge jenny were excellent. the valet parking attendant on our second day was agressive and unfriendly. valet parking is very expensive-use the multi storey.',not_happy
id43722,' this property has its positives and negatives. on the plus side the location is wonderful just --- block from michigan ave - blocks from the wrigley building and about a - mile walk from the entrance of the navy pier. floors -- and -- were well appointed and clean. my room ---- was clean yet small. room service arrived quickly and tasty and the staff were friendly. lastly there is a wonderful terrace on the --nd floor in which you can bring your own lunch drinks etc and enjoy the city skyline day or night (open until --pm). on the negative side you are reminded it is a best western. the water pressure was low you have to wait for a bellman and front desk person because they are understaffed. my bathroom was small as in just large enough for - person. in addition the windows in my room did not open so fresh air was a problem. floors ---- need renovating with some floors not looking so clean. each of the - elevators were very small the public areas were hot (no fresh air circulation) the exterior of the building itself is wonderful but needs a good power washing ice machines are on every other floor and noise from the hallway and other rooms was a problem. if you stay here request a room away from the following: ice and soda machines elevators and the entrance to the terrace on the --nd floor. bottom line i paid $--- per night for a king room that was small yet well appointed. for a budget hotel if location is more important than a good shower then so long as you stay on the -- or --nd floor the value is wonderful. if however you need service or stay on floors ---- i would suggest looking into the courtyard by marriott or the red roof inn both of which have equally good locations and look more refreshing and clean. the property is owned by shell hospitality and on their website it states that the property was renovated in ---- but other than floors -- and -- i did not see where the renovation looked new.',not_happy
id43723,' this hotel showed a listing of -.- stars on hotwire.com but the dirty discusting room should result in a - star rating. it was really a dirty room with hair in the bathroom soiled carpet not worthy of nice slippers (lol) let alone bare feet. there are other hotels in the area some i have reviewed that will give you a better room. i would pick the marriott hilton westin or a couple other ones before this place. the best part was the airport shuttle that got me off property in the morning.',not_happy
id43724,' i recently traveled to manhattan with - other guests via bolt bus to stay for one night and we wanted to stay as close to penn station as possible. hotels are very expensive in manhattan and we were on a budget for one room and could not book separate rooms for the night. i took a chance and booked a room despite all the negative reviews. big mistake! despite the convenient location and being litterally across the street from penn station a room at this hotel should not cost more than $-- a night. we arrived at the hotel and noticed there was a mosh pit at the check-in area. we noticed a lot of guests being upset due to incorrect booking confirmations but luckily ours was not affected. a few of the reception staff were very rude to the guests. our hotel clerk took -- minutes to check us in because she took forever verifying payment which we paid in full several days prior. the moment we got into the elevator i had a bad feeling. we got to our floor we got out of the elevator and noticed a distinct musty odor that burned our eyelids. the hallways were poorly lit and gloomy. when we got to our room we noticed there were large dents on the door as if people tried to break their way in and when we got in there was an even stronger moldy- musty odor. the bathroom was a different story altogether. the bathtub looked like something had rotten in there for days. we refused to use the shower. the toilet was leaking which explained the mildew there were no towels just one hand towel that they had thrown on top of the bath tub. the bathtub was absolutely disgusting as you can see from the photo which doesnt do it justice. the doors to the bathroom and closets would not close properly. the beds were small and uncomfortable. there were stains in a few of the bed linens which we removed. the carpets were filthy. there were spider webs in a few of the corners through out the room but we didnt notice any bugs. im surprised we didnt see any ghosts. the thermostat controls did not work and it was very cold at night. several wall outlets did not work so we had to unplug both lamps in order to charge our phones and computers. we noticed there were burn marks at the outlet covers which shows that the electric wiring is outdated and in need of repair. there was absolutely no upkeep or maintenance. where is the money going? i made the mistake of not complaining to the hotel staff in order to switch rooms from the very beginning which i regret very much. i also regret not taking enough photos of this place. from taking the time now to read other reviews it is apparent that the majority of the rooms are just as disgusting. you had to be there to believe it. what was funny was every time we would go toward the elevators to go to the lobby we would see other guests anxiously trying to get in the elevator as if they were being chased by demons. i dont blame them. some of the guests would not even acknowledge us when we went to greet them. they were just as miserable and frustrated as we were which is no surprise. i usually dont take the time to post negative reviews but i feel im obligated to share my experience so it is absolutely necessary for me to warn travelers so that they dont fall victim to this hotel is dishonest business practice. it is unjust and unethical and the nation needs to join together to put a stop to this madness! no one should have to suffer through this ordeal. also please review the other photos that other guests have uploaded.',not_happy
id43725,' stayed in - suites - - of us total. it was a real value believe me. mon - thurs we stayed when full hot buffet breakfast evening cocktails & light dinner were included. our suite was extremely clean and seemed to be cleaned as soon as we left out rooms for the day. we had plenty of towels to go around and didnt have to call for extras as weve had to do in other hotels. a plug was fixed immediately when we called it in as well. when we went to dining room helpers went out of their way to ensure we sat together and that we had what we needed. our overall experience was over the top. thank you to homewood suites!',happy
id43726,' my husband and i spent five nights at this hotel during our first trip to new york. it is conveniently located to explore the soho tribeca and greenwich village areas as well as having two subway stops nearby (spring street and canal street). the rooms are a good size by european standards and were spotlessly clean. the bed was comfortable the shower was excellent and there was plenty of closet space which is not always the case in hotels. free wifi was included in the room price. all staff members we dealt with were friendly and courteous. it was one of the few hotels in manhattan which offered complimentary breakfast. there was plenty of choice including a waffle machine to make your own fresh waffles. guests can help themselves to tea and coffee ---- in the breakfast room and complimentary cookies are ordered in each day from the bakery which is a nice touch. there is a small bar in the lobby and an atm. despite the hotel being quite full while we were there away from the lobby area the hotel remained quiet. there are a plethora of restaurants bars and shops in soho and greenwich village which can be reached on foot or a short subway ride and we enjoyed spending our evenings there. we bought the - day metrocard and were able to explore manhattan easily day or night. if you are looking to stay away from the more “touristy” areas while still being in an excellent manhattan location i would definitely recommend this hotel. i would certainly stay there again if i return to new york.',happy
id43727,' the room was nice and comfortable. the check-in process was slow. after check in i headed straight for the room. the lobby is beautiful but once you get off the elevators you get a different view. the carpets on the floors are disgusting!!! when i got off the elevators i was ready to turn around but my husband said lets wait to see what the room look like. once we got in the room i felt a little better as the room was clean and well maintained. i did like the late check out option. management should really consider changing that carpet because it is a turn off to guess. the only thing that stopped me from changing hotels was the idea of losing my money.',not_happy
id43728,' maybe i expect too much. the sheets were so thin i was concerned they didnt even look washed. the bath towels were large enough for a small child. the room didnt feel clean until i used my own alcohol to rectify the matter. i made sure i kept my shoes on at all times. there was no complimentary water in the room. we arrived late so had to go out to buy water. we stayed two nights so i wrote a note asking for decaf coffee for the coffee maker. my request was ignored. we brought our own toiletries luckily but i did use the shower cap and soap in the sink. when the room was serviced the shower cap and soap were replaced which i thought was wasteful. i would rather see them spend the money on bath towels a little bigger and not fraying. the front desk staff were friendly enough but when i asked if i could have late check out i was advised only till -pm and then i would be charged for another day. i then went and booked a day room at lax. maybe that is another way they could increase their $ value on their room which again might enable the to renew their linen.',not_happy
id43729,' must eat on the top floor restaurant and have cocktails in the spinning lounge. we staid on the --th floor and it was so nice we could see the hole city.',happy
id43730,' we had a great stay at the palmer house. first class all the way. the staff was very kind and attentive. the hotel is gorgeous. the location is right next to the train line. beds where very comfy. we could not have asked for more.',happy
id43731,' what a great hotel for both business travelers and families! the beds are nice and soft everything is clean the staff is really nice and helpful breakfast is good and offers plenty of choices. they even have a room with computers for guests to use -- hours a day in addition to free wi-fi. it is relatively close to all the downtown dc attractions. my only complaint is that the water in the pool is kind of cold and the refrigerators dont have a freezer compartment. also the first day i had to ask four times before they brought a crib to our room but it was a nice crib not a packnplay you usually get in hotels.',happy
id43732,' i received service far and above that of most hotels ive stayed in. upon arriving i had mentioned that i was in need of a battery for my camera. the concierge over heard this and proceeded to drive my wife and i to the nearest electronic store and waited for us as i made my purchase. i asked the young lady at the front desk if i could have a room with a view of the ships. my wife and i were placed in a beautiful corner suite where i watched the cruise ships come in and out of port. the staff had tremendous knowledge of the area and did what ever they could to make our stay enjoyable. my stay at this crowne plaza property allowed my holiday to get off to a wonderful start. their biggest asset is the the staff at this hotel.',happy
id43733,' great location only - minutes away from times square and a block away from the bus station and the times square subway stop. the rooms are small as well as the beds but it’s clean and good enough for a weekend in new york city. good quality-price ratio.',not_happy
id43734,' we booked through priceline and got an amazing deal- great hotel- friendly staff clean and comfortable rooms- there were a couple of things that really stood out and made this hotel better than others--) the breakfast buffet was great and started at -:--am -) nightly manager is reception with snacks (cheese and crackers crab cakes chips and salsa pigs in a blanket) along with any nonalcoholic beverage- i recommend bringing an insulated mug and to fill it before returning to your room so you dont have to buy drinks through the vending machine -i also recommend taking full advantage of the full breakfast and the nightly snacks and just eat a big lunch while in boston- it saves a lot of $$- -) there is a great park next to the hotel- it was great for our -yr old- what a great find at an airport hotel!!! -) it was a - minute walk through the park to the t station- super easy and fast transprtation into boston- you did not have to wait for shuttles- the pool was small but nice and had a nice hottub. the rooms were nicely laid out with a pullout sofa in the livingroom area and a little refrigerator and microwave. the beds were super comfortable. it was a less than - minute shuttle to the terminals. the only negative was parking was $-- per night (we didnt use it so it wasnt an issue for us) as it is right at the airport- we paid $-- including taxes and fees from priceline and felt we got a fantastic deal- we used the name your own price feature so we did not know what hotel we were getting but we could not have been more pleased!!! to sum up- this was the best experience weve ever had at an airport hotel- the park next to the hotel along with the breakfast and nightly snacks and how close to the t station it was sold us!!!!!',happy
id43735,' great location close to lake bars and restaurants. nice staff just a wonderful location. but.....the rooms need to reflect the price point and star rating of this hotel. the rooms are a blend of different styles that dont work. plus...a tube tv w a stereo system from the -- is?? for a $--- room...can i at least expect a hd tv?? the rooms put a damper on an otherwise nice hotel in a great location.',happy
id43736,' we stayed at the hotel drisco for - nights at the beginning of our adventure in ca. although slightly small our room on the -rd floor was luxuriously appointed and immaculately clean. much thought has been put into the decoration and finish to all of the public areas and you definitely feel like you are staying in a top quality hotel. all of the staff were incredibly helpful and pleasant to deal with particularly bob and jon providing helpful and useful advice to travellers new to sf. breakfast is served in a very pleasant room and consists of a european style buffet. once again it was excellent. the hotel is situated in the pacific heights area of the city. pacific heights is a high end area a good distance from the city centre and touristy type attractions. we found getting to and from these areas difficult. sf isnt blessed with large numbers of taxis on hand and more than once we struggled to get back to the hotel. public transport within sf doesnt seem to be at the standard of major european cities. for the same reason dining out is challenging. the nearest restaurants are on fillmore a good -- minute walk. perhaps the hotel could form an association with a taxi company and help alleviate these issues? overall we loved our stay at the drisco and would recommend it to all',happy
id43737,' after being recommended this hotel by a friend we were very disppointed by our stay. we were only staying one night at the end of a - week trip and im very glad we did not stay any longer. on first appearances the room was fine but when i tried to get to sleep noise from the lifts and some kind of generator outside our window kept me awake all night. the room was on the -nd floor so maybe if you get a higher floor youll not encounter this problem. because we booked through another agent we could not get any money back even though we used the hotel parking service (very expensive) and got food from the bar. we could not be refunded money from these as apparently parking and the bar are run by another organisation!!?? very strange. will not be back and would not recommend to anyone else. stay in sheraton fisherman is wharf instead.',not_happy
id43738,' service was great and the rooms were very clean. breakfast was okay the food on the menu was better than the buffet. local restaurants were good and the hotel was to shuttle us there and back. we had a great time and we were only -- min. from some great wineries.',happy
id43739,' we spent - nights at the hotel from may -- to may -- and was an unpleasant experience. first of all its important to advise that the rooms are veeeeeeeeeeery small for a couple or more. maybe the size of room could be okay for a one person. the hotel is very clean and cool but the service is not too good. we had a problem with phone calls. by a mistake the hotel did not recognize the dial inn access number of a pre paid card bought by us at duane reade and they wanted to charge us in us$ ---. after long discussions they discovered that the dial number was a free number and reconsider the charge of fees. in the last night one more disappointment....my minnie mouse plush that was acquired in our stay in orlando at disney resorts disappeared from my room. the front desk promised to try to find it but i believe that we will never see my plush again as we will not stay in this hotel again once return to nyc.',not_happy
id43740,' we stayed at the renaissance for - nights in march ---- the hotel was beyond expectations. the staff were personable and helpful for tourist info.. we arrived very late after many delays and the staff checked us in quickly and gave us our room keys. the room were spacious and clean. our room is view was of the chicago river and the theater district on the --st floor. we had breakfast at the hotel one morning and they had fresh fruit great service. the l was aroung the corner for easy transportation around the city. i would definately recommend staying at this hotel and we will be returning in the future.',happy
id43741,' ive often wondered about this hotel as i walked past it or ate at the dubliner restaurant that services this hotel. i got my chance when i had to interrupt my vacation on the west coast for a quick business meeting in dc. located near our office it was a logical choice and as it turned out a prudent one. check in was seamless. the clerk tried to upsell me by offering other more expensive options. but she did it graciously and without pressure. the room was a pleasant surprise - very comfortable - and the bed was excellent as were the pillows. storage area for clothes was more than adequate. room service for breakfast was prompt and the food excellent although i had to send the server back to the restaurant for the proper size of orange juice on one occasion. but he did it willingly. valet is prompt and friendly. the hotel is located on a busy intersection near the union station so sirens are frequent. the upside is its location close to capitol hill and the metro at union station. two irish pubs plus a deli are on the same block. additional restaurants are around the corner or at union station. you wont go hungry. my only negative comment is that i found i giant hairball in the bathroom behind the door. really!',happy
id43742,' we visit san francisco annually; used to live there. booked our flights before realizing that i had booked for the busiest week in san francisco tourist history: fleet week blue angels bluegrass festival sf giants playoff games --er game america is cup sailing madonna concerts folsom street fair...it was all on. i guess i should have wondered why this property had availability when the entire city was all but sold out... reservations didnt work on-line but the receptionist was great on the phone. check in was next door at the adjacent property...petite auberge is really an annex of (annex to?) the white swan inn. being a joie de vivre hotel gave me some assurance the place would be ok. we booked for three nights; nothing much else was free. room was ok a little overly chintzed - the faux laura ashley look - but the gas fireplace was everything i had hoped it would be on cool sf afternoons and evenings. the fireplace was indeed the best part of the stay. no desk and we rearranged the room to be able to see the television (other than while standing)...it would be tough to be there on business. ive lived in a lot of cities - and this is the noisiest hotel i have ever been in. there must be a bar or club that is adjacent - after our first night we went strolling around looking for it but couldnt find it. there was some girl who from - - - am just screamed [--]!!! lets rip this place up!!! over and over again. they closed the place and the party continued in the street. all the rooms open on to an alley and a parking lot so any noise echoes like crazy. as the property is on the edge of the tenderloin there tend to be a fair number of homeless folks in the area. and they get into their fare share of incoherent shouting matches in the nearby allies and streets. in the wee hours. at -.-- every morning someone took a couple of large trash receptacles bouncing down and then back up the stairs. i suspect it was from the mystery bar. sorry to be a downer - but the noise pretty much ruined every night for us from midnight to dawn. not much sleep. the breakfast was ok. nothing special. they have great coffee!!! dont park a car at the hotel. valet parking is about $---night and the minimum wait to retrieve it is -- minutes. our last morning they lost the remote key for the keyless ignition and it took -- minutes to get the car. one night we returned at around -- pm and asked the lone person at the white swan (as petit auberge is locked up tight) to please call the valet. he said hed get to it and took the key. im not sure why but he started the car and left it unlocked...with a lot of our belongings in the car. i had to come back track him down and lock the car and wait for the valet myself. i asked why he had left the car unlocked - and he gave me a hard time.if not already so sleep-deprived i would have gotten his name. summary: i would not stay here again - there are lots of better choices in sf. very very noisy. cute but not user friendly. and some staff that need to find another line of work.',not_happy
id43743,' the hotel staff was very pleasant and helpful. we were here for the state of texas firefighters and the staff was very accomodating in providing meeting rooms copies and helping facilitate our needs. recommend this hotel again and again.',happy
id43744,' wow i have stayed at the omni in the past but it has been years and i will do my best not to stay anywhere else again..it was my birthday which i had mentioned to the reservations --- # and they are very good listeners...when i arrived there was a bouquet of balloons jelly bellies holding down the balloons and a piece of red velvet cake with a white chocolate plaque and a card from the gm peter strebel...what a nice welcome on top of the gorgeous rooms which have been renovated in the last couple of years...i knew i loved this place several years ago but even more so now.. the service at the front desk the doormen the concierge the housekeepers the bellman etc were all professional and friendly and treated me with class..i even had a discounted rate thru aaa and felt like royalty... the beds were comfy the closet space was nice a great mini bar lovely decor and was also treated with quick service and follow up when i wanted help adjusting my air in the room. i have stayed in some of the finest hotels in the world over the years and this is definitely in the top - ..i love the omni berkshire place..the location is terrific not far from train on -th avenue and there are tons of restaurants and it is just so convenient...i prefer the inner courtyard rooms as i like quiet and i slept great. cannot wait to go back.. all management at this hotel should be recognized by the top executives at the company as this is a first rate hotel...i have stayed in mandarin orientals park hyatts and other very high end hotels and this is very high ranking in my opinion...for great relative pricing.',happy
id43745,' this was a very good hotel with large clean rooms with friendly and helpful staff. it was an interesting (one mile) downhill walk to fisherman’s wharf and it is just at the edge of the chinatown district. my only criticism was the hotel restaurant called --- off the lobby; on the one occasion i ate there the only other patron sent back her food and i was tempted to the same – it was awful. however there are so many other great restaurants nearby that this should not be a problem.',happy
id43746,' the service the hour the room the breakfast leave nothing to be desired. it is modern and a nice place to go to for a weekend getaway. restaurants are nearby.',happy
id43747,' location is perfect. spacious. very clean. great view from --th floor. there was a construction site right next door to the hotel but we never heard it. you really had to strain to look down to see it. loved having two televisions so i did not have to watch sports highlights all morning with hubby;-) free wifi with select guest was priceless in helping to navigate our daily activities. each morning we got two complimentary beverages and a newspaper of our choice. the king bed was really comfy. the bathroom was well equipped. lots of toiletries the extra towels we requested and great water pressure. chairs were comfortable. did not use the wet bar or mini bar but if we needed to it was well equipped. there were two sets of elevators to get to our room but we never had to wait more than one minute for an elevator. it felt like extra security. staff was attentive but not smothering. only complaint i have is that the temperature was difficult to regulate. in order for the room to stay cool the way we like it we had to leave the fan on. the auto setting did not seem to work or at least i couldnt work it. it is a minor complaint and is way over-shadowed by all the wonderful things. would definately stay here again.',happy
id43748,' i booked this hotel after reading decent reviews about it on-line. thought i would add my own because i was very impressed with this hotel. from the moment we arrived the staff were incredibly friendly and helpful. nothing was a problem and they greeted us warmly each time we went through the reception area. the hotel was very tidy and well-kept both outside and throughout. our room on the -th floor was spotless and tidy. i had read reviews that the rooms were small but ours was sufficient for - people and all our luggage. the double beds were very comfortable and the linen-towels etc were spotless. there were a couple of dressing gowns to use and a hair-dryer large tv and ipod docking station. also a well-stocked mini-bar if needed. we received complimentary breakfasts both days which was a real bonus and a nice touch. the breakfast food was lovely and free newspapers were available. also there was free wine between ---pm in the bar for all guests and soft drinks for children. we were very pleased with the standard of this hotel and wouldnt hesitate to stay there again or recommend it to friends. it was about a - minute walk away from the market area and the harbour and was close to a subway for speedy transport into the centre of boston. if i had to be negative about anything to do with the hotel i would say that the air conditioning was abit loud in the room and internet access wasnt free (but not expensive either) but apart from that it was a great little place.',happy
id43749,' my first time in seattle and i was w- a group on business for just - nights so i didnt choose the hotel. the rooms were spacious with a couch but it felt awkward eating room service from the low coffee table since there was no table-chair. instead there was a work counterop - which i loved because i could spread everything out. the front desk and front door staff were very helpful and genuine. i love to try the local cuisine when i travel so i felt really lucky at being within walking distance of hot pot donuts and several tom douglas restaurants. lola is was in the hotel and dhalia lounge and dahlia bakery across the street. i ate at lola is - times but that is another story im going to save for my separate post on lola is. convenience store was - blocks away and even though i didnt go a group of people walked to pike is market and said it was nearby but it was uphill. ill just have to come back to seattle on vacation!',happy
id43750,' we stayed here on our honeymoon and could honestly say that the staff in this hotel are without doubt the best. as soon as we arrived we were upgraded to a suite. the room was not ready but we were sent into the bar for a complimentary drink. upon arriving to our room there was a bottle of champagne on ice butlers chocolates and a note wishing us all the best on our honeymoon. the staff here are so friendly and courteous and it’s obvious to see that they are trying their best to make you feel welcome and at home. after a busy day shopping in new york there is nothing as nice as returning to the cosy atmosphere of this hotel. the rooms are quite small but are clean & comfortable and to be honest you spend such a short amount of time in your room that the size really does not make that much difference. this hotel has a great location walking distance to just about everything. i would highly recommend this hotel to anyone staying in new york. it may not be the biggest or the plushest hotel but in my opinion the atmosphere and the staff make it the best hotel around!!',happy
id43751,' the andaz san diego is the best of all andaz so far! and even for a reasonable price! i had a room rate of usd ---.-- while a -- hour sale on hyatt.com. this was a very good deal for a hotel in the historic gaslamp quarter. unfortunately i stayed there monday to wednesday. so at their famous roof-top was not a lot going on.. mini bar is included and: as a diamond guest i got an upgrade into the loft-suite which was faboulous!!!! yessss! .... a little problem: nobody cares about all the students who are coming to the rooftop because they know that they can come up to the pool deck and the hotel doesnt care. it is ok as long as there are enough beach chairs available..... very nice happy hour drinks for usd -.--!!!',happy
id43752,' dear traveling friends i always say it is the person you are with not the place that matters. i no longer say that since i had the displeasure of visiting the monaco hotel. my wonderful husband and i had a reservation at this hotel which was rated as a - star hotel by hotwire. whoever came up with this rating was either paid off to do so or doesnt get out much if at all. that is unless you find homeless people camped out in front of hotel property appealing. if that is not your thing you can find people urinating within a stones throw of the property if not directly right on it. within - minute of getting to the hotel i was on the phone with hotwire telling them that we were not staying there. they insisted for some reason that we at least complete the check-in process before they could properly and thoroughly process my complaint. when we pulled up our car to the valet stand the guy supposedly helping did not lift a finger. my husband took the bags out himself!!! i even told this person that my husband has a bad back but that didnt inspire him to help in any way whatsoever! then the next step was to bring our luggage up to our room. the same guy said the lugguage doesnt fit in the elevator any simpleton would have known that all that had to be done was to turn the bags sideways . speaking of fits that is when i had one and i announced to my husband that i would rather sleep in the car than stay there. he said he wanted to look at the room since it was very late at night and hotel rooms in baltimore on that night were scarce. i waited downstairs for him. he came downstairs - minutes later with all of the luggage. he said you would have hated it i replied no kidding . this place brought out the worst in me for sure! my husband my favorite person on earth btw told me that the stench was horrible and the bed was equipped with - double beds!!!!!! i was assured i was getting a king when we booked the reservation by phone. i was back on the phone with hotwire within - minute telling them that i didnt care what their policy is. my policy is to never gett ripped off. they complied and gave us an apology with a full refund and even extra $ in hopes that we would give them another chance with a new reservation. my traveling friends don t stay here!!! you are much better off sleeping in your locked car. at least that is clean and safe!',not_happy
id43753,' this is an oddly located run down motel not worthy of the marriott brand. the only tiny saviour was bfast was ok. check-in from almost -- hours travelling was less than graceful. bathroom old and musty with black mould and lime scale stacked taps. pillows were stained old and greasy. they made me wretch. bitten by bugs-fleas-ticks just for good measure. one coffee sachet. noisy main route outside and bloomin freezin or boiling....one of the worst hotels i had ever stayed in.',not_happy
id43754,' on a cross country trip we happened to pick the embassy suites based on the tripadvisor recommendation. the staff was friendly the hotel and room were spacious and clean and to top it off they cleaned the snow off our car so we didnt have to do it. would most definitely stay at this hotel again.',happy
id43755,' they claim to be an airport hotel but they do not have shuttle service from the airport! be prepared to spend another $-- for a taxi to get there. this hotel is worn dirty and run-down. the tv belongs in an antique shop. and the room keys dont work...you need to get someone from the hotel to get you in your room. it took me three trips to the front desk to get into my room and they finally called a maintenance person to get me in. i stay in ---+ hotel rooms a year so i think i know how to use a hotel room key...but not their is. it took the front desk forever to check me in. nothing at this hotel works. one more thing they constantly change their room rates online. i booked my room two weeks in advance at $--- only to see the rate drop online to $--- the day i checked in. but they prevent you from changing your reservation online after - pm the day before. most hotels allow you to cancel-change your reservation up to - pm the day youre checking in...but not here. just hope your flight into philly isnt delayed or canceled...which is pretty common at the horrible phl airport. i stay in philly around the airport about once per month and this is not the first time ive stayed here but it is the last. ill stay anywhere else regardless of the cost. keep in mind there is the upfront teaser price but what is the real cost with taxi charges aggravation lack of service and customer respect?',not_happy
id43756,' after much research and a fantastic stay my family of four would highly recommend this embassy suites. the metro runs just underneath the mall below the hotel...so it is very convenient. as promised by so many other reviewers the breakfast was wonderful (and free)! my entire family was pleased and looked forward to breakfast each morning. the beds were very comfortable and except for a little street noise the rooms were very quiet. the pool area was kept clean and there were never more than a few people there at a time. i would highly recommend!!! and the price is great for a comfortable and spacious room in dc.',happy
id43757,' my husband and i decided to take a christmas time weekend in seattle (we live in a suburb) with our two young children. after looking around online and noticing that the lowest rates hotels offer are non-refundable we decided to bid on priceline and ended up at the red lion. the location is amazing and on the --th floor we didnt hear anything besides the occasional car horns and sirens. the room was nice and beds were pretty comfortable. the staff was very friendly and helpful which you dont always run into with hotels especially in more expensive downtown business areas. another great surprise which of course wouldnt happen most of the time was santa in the lobby! no line free of charge and a great family picture! the only issues or complaints we had were a very slow draining tub which someone came to fix within about an hour of us calling the front desk. the shower curtain smelled a little mildewy but it was late by the time we noticed so we didnt ask to have that fixed. the tv was high-def but the cable was not which drives us a little crazy but isnt the biggest deal. overall with the deal we got on priceline we were with the find.',happy
id43758,' great stay - large room with comfy bed really lovely salt-water pool and jacuzzi staff very accommodating breakfast delicious. a little too much noise from the hallways was the only drawback. would certainly return.',happy
id43759,' the room was clean and up to best western standards. it is located on hotel circle and this makes it easy to get to all of san diego is sites and attractions. there is plenty of casual dining nearby as well as grocery-drug stores. the on site restaurant is pretty good; we ate breakfast there - times and always had a good meal. this is an older property but the grounds are immaculantly kept up and the landscaping is very lush. it kind of reminded my of a garden in hawaii. there were two hot tubs... one stand alone and one by the pool. since the little ones were by the pool the adults had a hot tub all to themselves... much appreciated after a day at sea world!',happy
id43760,' it is not the four seasons but it is a good deal for $-- a night. the view was awesome and i could see all of south philly and the stadiums which are right down the street. room was clean bathroom was clean and the tv had all the cable channels. there was a comfy couch and a huge bed. i really expected this place to be more ghetto for -- bucks a night but i was impressed. the guy at the front desk was also super nice and called us a cab the next morning.',happy
id43761,' the hotel was nice well situated close to austin but without the night-life noise you get when staying right in downtown. the staff really made a difference to our stay: genuinely friendly and so very helpful! gary at the front desk was especially helpful and very knowledgeable about the local area. he is a gem!',happy
id43762,' the hotel is very nice. i stayed in a suite. it was clean and spacious. they had a very nice breakfast. however there were problems with the wireless service and i was unable to use it one evening. no one at the hotel could solve this problem. they gave me a number to call. also there was work being done one late afternoon. there was quite a bit of noise being made.',happy
id43763,' i have just returned from a week at the gaslamp plaza and felt i needed to share this information with others who may be considering this location. it is in a great location however if you are not a sound sleeper it is very loud at night. because of the downtown location there are people wandering throughout the hotel and there is no security to prevent someone from entering. from -- pm - - am the doors are locked but any other time anyone can enter. we had items stolen from our room while we were out for supper one evening. so make sure you take your valuables with you!!!! then the most disappointing part about this is that the hotel would take no responsibilty for it. i had spoke to another couple who had items stolen from their room the previous week. the items can be replaced but it was a terrible feeling to know someone had entered our room. this hotel is also very old and the rooms are very small.',not_happy
id43764,' we were in indianapolis for a concert and when we arrived at the hotel our floor (-rd) smelled awful like someone had been smoking. being a non-smoking pregnant lady i did not want to deal with smoke smells and toxins. therefore i went to the front desk to inquire about whether this was a smoking free facility. they informed me that -rd floor is the only floor which allows smoking. i asked to be moved to another floor because of being pregnant and it not being safe. they said they were booked solid and we could not be moved. we were staying for multiple nights though so could check back and see if we could switch the next night. our room did not smell like smoke and it was a busy weekend in indianapolis or i would have tried finding another hotel to stay at for the weekend! when i went back the next day to see if i could switch like they had said before they said that they were booked again and it would not be possible. the front desk lady was very rude and i stood at the counter for --- minutes before she even acknowledged me. i was not happy with the service of the front desk staff. however i did enjoy the bartender who made me a virgin bloody mary! :) i would suggest that this hotel work on their customer service skills.',not_happy
id43765,' the service immediately upon our arrival felt extremely personalized without being overbearing. the decor of the hotel is very upscale and chic and the rooms have all (and more) of the luxurious amenities you could ever dream of. the mini-bar is stocked with many free (and some extremely pricey) snacks and drinks. the hotel transforms itself into - nightclubs in the evening and it is like a completely different place! the rooftop pool bar hosts sexy dancers model searches and awesome muslc. we went to a few places in sd but kept coming back here afterward because the music and atmosphere were so great. dont stay at this hotel if you are a light sleeper. they do provide ear plugs on demand which basically eliminates the problem and ensures a great sleep. the service on the rooftop pool patio was extremely slow and unattentive but the server still tried to be friendly on the odd occasion when he actually came around. overall this was a great experience but the andaz needs to provide outstanding service consistently to uphold its image.',happy
id43766,' as i drove up the hillside-driveway to this hotel i thought wow! great view - gorgeous hotel! but then it began ... i first waited for the valet --- who clearly saw me sitting there in my car --- to come and get my car. this took more than -- minutes and i will attribute it to the fact i either showed up at a super busy time or that my car rental didnt even come close to being in the same line with all the mercedes jags etc. check-in was uneventful. there was a long line until someone new stepped out from the back and checked me in very quickly. almost makes me think i was being watched on closed circuit tv ... probably was too! :) there were a lot of people around checking in and out and walking all around. clearly this was a popular destination spot. golf clubs swimsuits and many happy faces. okay so maybe waiting on the valet wasnt so bad. i was again disappointed that the view from my room was of only a courtyard and not of the city or the nearby six flags fiesta texas theme park and rollercoasters. but it was nice and i was just staying one night for a business function at the hotel. it sure was fancy though === the room had nice amenities and very clean too. big poofy beds and comfy chairs. oh! and those fabulous soft robes too. aaaah. :) if anything i slept very well too. as i left the staff was still too busy or indifferent or otherwise. very unfortunate considering the price paid to stay at this location. i would think id at least get a smile or thank you or something but nope. nothing at all. oh well. had i stayed more than one night my experience possibly could have changed but from the time period i was there i had a better stay at the super - down the road.',not_happy
id43767,' i have just returned from nyc having stayed at the affinia dumont from --rd may ---- checking out --th may ----. i read many reviews on tripadvisor.com regarding this hotel and thought this is great. it was actually more than great. the front desk personnel housekeeping staff and the doormen where superb! i booked my room online through the hotel website and all my room requests were honored - especially the early check in and room with a view. they even upgraded me from a studio suite to a one bedroom suite at no extra charge. the rooms were a good size and the pillows and beds were extra comfortable. the kitchen came in handy. the area is excellent for food and bars. the -- hour duane reade across the street is handy as well. i took in a few treatments at the oasis day spa on park avenue. the oasis spa in the hotel didnt do all of the treatments that i wanted so they booked me into the main spa which was a less than a - min walk from the hotel. it was a great spa experience. the murray hill area is excellent. it is a short straight walk to the stores on --th street. you are close to everything. ive stayed at the affinia manhattan and thought that was a fabulous location but ive now become an affinia dumont fan and would choose the affinia dumont everytime i travel to nyc. i ate at a great thai restaurant that is located a few doors down from the hotel on the left. fast and efficient service. we had to leave the hotel at - a.m. on our departure date and the doorman very kindly offered to arrange a car service for us and he did that in - minutes with a smile. if i had to complain about something the only thing i could say is that the faucet in the tub was not flush against the wall and you could see about an inch to an inch and a half of pipe - in the big scheme of things it was really nothing. looking forward to staying at the affinia dumont in the near future.',happy
id43768,' great place to spend the evening after long travel. clean courteous priced right. safe',happy
id43769,' this is an average hotel and for the price i would stay again. everything was just ok. the park and fly package was good value and car seemed to be secure. if you are a healthy eater all you get here is white flour muffins and make yourself waffles but there were some apples and juice. room needed renovating but was clean. shuttle worked for an early flight and the pick up worked but was slow. its a bit of ways from the airport. wifi is sporadic and sometimes didnt work and the staff just say thats the way it is. better wifi would be cheap addition and for todays traveler it would be a nice help.',not_happy
id43770,' while the common areas are beautiful the guest rooms are very average and not up to normal westin quality.  we stayed the night to catch an early departure and advantage the stay one night park for a week rate.  this worked out fine.  they share a shuttle with the - points and it runs about every -- minutes .  that is fine except that you cannot plan ahead as they do not stick to a defined time.  you can call down to bell captain and find when last one left but that only helps a bit - you have to plan to have just missed and leave the -- minutes...  the route is such that it leaves westin first and then to - points so we got to sit while the - pointers stood.  it took -- min to get to united terminal.  the good news is that on return you are less than -- min to westin which comes first.  for the room the bed was nice but the pillows odd. not too sure why they were different than most westin is but they were not too comfortable.  the bed was good and comfortable.  this is also odd but the toilet seat was one of those cheap plastic ones and the toilet paper was very thin and rough.  poor form for a westin - really now.  the wifi in the room was poor.  it took several times to get it to connect and then it dropped out three more times causing me to go through a whole sign up procedure again.  it was a good thing it was free for platinum so i did not have to deal with a problem at checkout.  for whatever reason i did not get a bill under the door so had to go to front desk to get copy of my bill.  odd.  all in all the reason for the stay made it work well and the lobby - common areas were well appointed and looked nice.',not_happy
id43771,' the property has been renovated. however after i signed my folio paid my bill for the two nights and left an additional charge of $--- was charged to my debit card account. i discovered this several days later when i went online to check my balance. i called the hotel and was told that it was because i had - dogs in my room. i did not. the clerk told me i would have to speak to the manager who was not in. i called a total of five times in two days left voice mails but mgr never returned my calls i did speak to the sales mgr and customer relations persons who said theyd call me back (they didnt) but said they couldnt act (no authority in other words) and i ended by going to my bank and signing an affadavit regarding the charge. my question is this - if i was thought to have animals in my room why not come to my room sunday morning before i checked out or sat evening when i was in and inspect the room and tell me what they thought. this would have solved everyone is problem. does this mean that if you stay at this property you had better have the mgr or someone inspect to make sure you are not stealing towels have dogs cats whatever. this is just unethical and very poor business. thank you t. collins',not_happy
id43772,' we went on a road trip to visit the home town of elvis (plus) and found this hotel along the way... what a gem! the rooms where so clean and fresh - very impressive! the food was excellent - had a problem with a kids meal which was fixed no hassle at all! the starbucks in the lobby was a nice add on when getting back on the road... the pool was great after a long drive... the kids and i didnt want to leave! great place great value! the staff really made the place shine!',happy
id43773,' we had booked a different hotel for this part of our vacation and it did not work out. the sheraton was able to give us - nights during a very busy spring break and saved our vacation. emecka checked us in and turned our frowns upside down. the room was clean and quiet. it overlooked the pool and we were able to see the next top models line up for auditions which was fun. the rooms on our floor were having new room photos and mirrors installed at the time we were there but they were quick. starbucks coffee in-room and in the lobby. convenient shuttle to universal studios.',happy
id43774,' my sister & i stayed at the metro while christmas shopping in new york. the staff were friendly and the service was excellent. complimentary breakfast was also good. my only complaint would be that after upgrading our room we were given the disabled bedroom on the -th floor. the hotel is location is excellent macy is on the door step times square is just up the road the metro - minutes from our hotel. would we stay at the metro again? too right we would.',happy
id43775,' we stayed at the magic castle for three nights in april ---- along with our friends. we both had one-bedroom suites on the first floor adjacent to the pool and there were -- of us in all. everything about this stay was wonderful. the hotel staff are unbelievably kind helpful and efficient. the full kitchen and the cont breakfast made snacks-meals easy. the hotel is location is central and it is smaller so it is easy to get in and out of - unlike huge resort properties. the pool was heated and the tables outside it made the courtyard the perfect morning and evening retreat before and after busy tourist filled days.',happy
id43776,' the customer is always right at the w hotel. my experience at this hotel could not possibly warrant a single complaint. the rooms are stylish and make you feel as if you are in a calm and soothing bedroom instead of a hotel room. the colors produce a feeling of contentment and the bed which has a pillow top mattress covered by a featherbed with feather pillows and a feather comforter will give you the best nights sleep you have ever had. the level of comfort and style in this hotel is unbeleivable. the bathrooms were marble with a very modern and clean feel. the furniture was colorful and comfortable. discrepancies that i had with my bill were corrected immediately with no questions asked. when i ordered room service which was impeccable i received a call from guest services afterwards asking if the food was to my liking. i got the celebrate package when i stayed which included champagne and strawberries a full breakfast free valet parking and taxes included for --- then i received the second night for --! well worth every penny.',happy
id43777,' small rooms but comfortable and well appointed. location worked great for me and front desk staff was helpful. wouldnt hesitate to stay here again.',happy
id43778,' not so easy to find but otherwise all round excellent. they serve the best included breakfast of any hotel we have stayed in anywhere and it isnt over til --.-- a.m. plus there is a shuttle service to the subway on the hour and half hour which is free. the subway is easy to navigate and inexpensive as well. the hotel staff are great and the rooms are quiet and well appointed. the shower heads are tops. there is a microwave oven and mini-fridge in the room and the a-c worked fine. we stayed three nights and thoroughly enjoyed out visit to boston.',happy
id43779,' we loved the location & the staff was great. they went out of their way to be friendly & helpful. delightful breakfast & wine & cheese hour. my husband was thrilled to have the internet available. we look forward to staying there next time we are in new york.',happy
id43780,' my husband and i booked a room online through applecore for a - night stay at the red roof inn in manhattan. we were quoted a rate of $---.-- per night. unfortunately we had to return to california - days earlier than we had planned. when we checked into the hotel we told the receptionist that we would only be staying for two days instead of four. the manager informed us that because we were changing our reservation we would have to pay $---.-- plus taxes for the night instead of the $---.-- that had been contracted. there was no mention of this policy on the applecore web site or in the e-mail confirming our reservation nor can i find this policy anywhere on the website. we were ripped off especially when you consider that although we had requested a non-smoking room we were given a dark room on the third floor that reeked of cigarette smoke and faced a dingy courtyard of ventilating equipment. travelers beware!',not_happy
id43781,' my friend and i stayed there overnight for a girls night out. we found the room was spacious for a city hotel and clean. the beds were comfortable and pillowy. taking the elevator the first time was tricky. you dont press the up button you enter floor number you need. the hotel lobby has a bar right at the entrance so at night the entrance was loud and busy. there is an underground pedestrian way that connects several buildings but it is closed at night and on sunday. in general the hotel is centric and within walking distance to shopping restaurants and entertainment. there is a parking garage very close in case you dont want to use the valet service and avoid the very busy hotel driveway.',happy
id43782,' the room was very nice the bed was extremely comfortable. great view of the aa center. was in room ---- on feb -----. valet was extremely friendly and the cocktail waitress named tiffany was hilarious nice and a great addition to the lounge. will definitely be back.',happy
id43783,' our say at best western was made comfortable by a dedicated at the front desk. the room exceeded our expectations. the breakfast was more than we expected including very nutritional choices. our little poodle ( - lbs.) was taken care of by the front when we ate breakfast. the welcoming packet even included the phone number of a local vet. we will definitely return to this best western hotel.',happy
id43784,' i chose this hotel for the location and was not disappointed. close to a lot of major attractions (times sq. rockefeller ctr. shopping empire state bldg and museums). subway is close by for a trip to soho and little italy. also check out union square - it is a great place for teenagers - lots of reasonably priced shops and bustling with positive energy. we recommend max brenner is restaurant chocolate by the bald buy . amazing food and even more amazing chocolate concoctions. also there are many restaraunts near the hotel. we had a very nice meal at bistro milano right around the corner. i wish i could say the same for bar american (bobby flay is restaurant). stay away from this one...too many other good ones to chose from. hard rock cafe in times square was definitely worth visiting and the food was excellent. burger heaven was amazing for lunch and is near the sony technology lab which my -- year old loved! other close by finds if you want a wonderful spa experience try escape. the women there are delightful and have a complete range of service (nails facials massage etc.) the hotel itself was good and did have some useful amenities. we upgraded to an executive room which gave us a higher floor (still no view though) and access to the executive lounge which has free internet continental breakfast and snacks all day long. we took full advantage of this. there is also a starbucks on just about every corner and a jamba juice near by. the concierge was very helpful. they answered the phone every time (no voice mail) which was a pleasant surprise! the hotel is claiming to go green and suggests that guests skip a night of housekeeping and recycle towels. we had no problem with this however by day - they had not cleaned our room or refreshed towels. a problem which was fixed with a phone call. all-in-all we were very satisfied with the hilton. yes it is expensive but if you want a more upscale experience this is a good choice and still not as expensive as some other near by hotels.',happy
id43785,' lets get my little niggles out of the way no coffee or tea facilities in the room...that was about it. the staff were just excellent from check in to doorman to waiters and bar staff...just first class. the hotel was very central to union square and all transport links. our room was comfortable and had free wi-fi (join kimpton rewards programme to benefit from this). the bathroom was excellent and the free wine in an evening started our nights out lovely. would definately stay here again...and would always look at kimpton before any of the bigger chains. i left them feeling like a person and customer unlike the number i was at the fairmont in san jose. breakfast was served in a lovely dining room and continental was included in our rate.',happy
id43786,' great experience. i stepped out of the cab- the doorman was very nice--check in lindi awsome-restaraunt great- rooms very nice linens were so nice pillows comfy- bathrooms very clean-mini refridge. i needed ice and housekeeping very very efficient. -view of the courtyard nice- fyi you rarely see land like that in ny - safe. deli-convenience store next door liquer store across the street- great breakfast coffee place a block away. nice area. near the empire state bldg. concierge got us into smith and wollinsky steak house- awsome staff!',happy
id43787,' the sir francis drake is loaded with old world charm. more importantly the staff treats you like a king. i couldnt have had a better stay with them. from the curbside porter to the bellman to the front desk room service and house keeping i was impressed at how smooth the operation ran and with what respect the guests were treated. calling you sir might be old fashioned but i like it. a+',happy
id43788,' the hotel staff were wonderful. i was granted my requests as i asked for a streetside room which was newly renovated and what a beautiful room it was. even though i booked through priceline i was able to earn points on my marriott rewards if i opted out of housekeeping service during my --day stay as they have a green program which i think is great. there is also a great fitness center downstairs too and internet stations in the lobby. great hour at the rialto cafe downstairs. since i didnt rent a car and just needed to stay downtown you can take the af bus from the airport (check out rtd-denver.com for more info) for $--.-- each way which drops you off a few blocks away from the hotel. there is also the free bus you can ride up and down --th street for shopping etc.',happy
id43789,' we stayed at the mission valley sheraton for two nights after booking it for $----night on priceline. although the staff was uniformly helpful and friendly and none of what happened was their fault we had a very troubled stay and probably would not stay there again. first of all i dont care for the mission valley location. it is conveniently located to a lot of attractions but i find it very sterile and prefer to stay in the del mar area or even downtown. the worst thing that happened was when we exited a side door to go get dinner one night a huge snake was coiled right next to the door. it seemed to be almost - feet long. this of course was not the hotel is fault but i have no idea whether this is a common occurrence or not (probably not). there are hills around the property and i guess there are snakes in the hills. anyway suffice it to say i almost had a heart attack! also we had to call housekeeping three times - once the toilet wasnt working once there was no hairdryer in the room and once to have the batteries in the remote control replaced. that is a lot of calls to housekeeping for a two-night stay. i dont want to put anyone off from this hotel because the odds are you would have a nice stay. the hotel itself and the room was nice and everything that happened to us probably would not happen to you.',not_happy
id43790,' great location (close to central park and colombus circle) but the lack of services downgrades the overall impression : no breakfast no bar no restaurant... it is just a collection of top price bedrooms. we paid ---$ a night for the first night and ---$ for an additional night.... anyway pleasant stay very friendly staff it is a shame because the hotel has everything to be great.',not_happy
id43791,' my boyfriend and i stayed at this hotel for - nights during the chicago marathon week-end. the location was perfect everything was within a walking distance or walking distance from the subway. the hotel is on the marathon is route! the price was reasonnable compared to most hotels that we looked at that were well rated. everything was overpriced that specific week-end. the room was clean big comfortable and well decorated. the bed was really comfortable. the only downside was that we could hear the guests walking in the room above us. with earplugs it was fine. i loved the fact they had a soap and shampoo dispenser in the shower instead of giving the traditional pocket size bottles. this is such a smart thing to do. we did not use food room service but we found the selection and prices were quite good. i would go back there!',happy
id43792,' stayed at the langham from saturday to sunday. we attended a concert in town and didnt want to drive home afterwards. hotwire had a great rate of under $--- so we booked it. of course you dont find out the actual hotel until you confirm and pay but matching up the location (financial district) and amenities we had it pretty well narrowed down. check in was very efficient bell service was prompt and gave us the lay of the land. the room was excellent very nicely decorated boutique hotel style with plush towels and linens robes slippers --- thread count sheets the whole - yards. turn down service left chocolates and filled the cooler with ice for our water bottles and sodas. we parked across the street in post office square for - bucks a night very sweet deal for boston. we hit the bar for some martini is around - pm the drinks were excellent and the bartender quite attentive. he even made dinner reservations for us at the chart house near the aquarium. above and beyond service for sure. he also knew the full history of the hotel and the stories behind the old paintings hanging in the bar. very interesting. later that night after the concert we hit the lounge again and the piano player was fabulous. the waitress kept the drinks coming and the snack bowl full the wasabi coated soy beans or peas were spicy and very good. we enjoyed every aspect of the stay although i would say if i was going to pay full rate id probably spring for the extra money to be at the four seasons. the location is good although on weekends the financial district is pretty dead. on sunday we ate breakfast near downtown crossing at a place called kennedy is that was not so good. slow and poor service resulting in cold food. the langham sunday brunch looked awesome but we had filled up on dinner and for $-- a head were just not ready to eat that much. in summary id stay here again if i could get a decent rate. it is hard to stomach the full rate when we only live about - hour away and can take the bus or train quite easily.',happy
id43793,' the carefree inn is right outside the main gate from lackland afb; our son was graduating from basic traing which is what brought us here. it was very convenient the service was excellent. we were not too far from the downtown area or seaworld. if you are looking for luxury you will not find it here but you will find a comfortable clean and decent place to stay for a good price and that includes continental breakfast. the staff on hand was very helpful and courteous.',happy
id43794,' we werent sure how this hotel experience was going to be based on reviews. well let me tell you it was a great experience. pool and jacuzzi were relaxing after our flight. the room was ready as promised for early check in and was clean. the staff was welcoming especially kenneth who gave us great recommendations. location was cool for us we had a rental. the bed was ultra comfy especially after long days and nights of fun. we travel quite a bit and will definitely stay here again.',happy
id43795,' i spent - days with my two teens at the kimberly hotel. we had a one bedroom suite which worked out quite well for us. we had a good rate with expedia. i considered upgrading to the luxury collection which is the renovated upper floor area but it would have been an extra $ ----night. also i had read that the sofa beds are not comfortable (this is an understatement) the springs dig into your back! the hotel has a $ ---night charge for rollaway cots. the beds in the room were quite comfortable and also had a remote control to lift the head and foot rests for the mattress but only one worked... on the positive side the hotel is in a perfect location. we walked to the rockafeller centre times square fifth avenue etc. the starbucks ( - block west) is a fast and easy spot to grab breakfast. this was better than the breakfast buffet in the hotel. i would most likely choose this hotel again as it is centrally located and in a safe area.',not_happy
id43796,' the hotel is a beautiful facility at the edge of memorial park. it was a little hard to find. the room was spacious modern and well equipped. the gym and pools were modern and well maintained. breakfast was included in the bed and breakfast rate. breakfast in the cafe was excellent might be one of the best hotel breakfast places in town. there was free self parking garage behind the hotel. it was a long walk back to the hotel. the parking was shared with the surrounding office buildings so it was confusing as where the hotel guests could park. there was errors on my bill where i was charged for breakfast even though i paid for the rate which includes breakfast. when notified the reception clerk corrected the error promptly. would like to go back next time with grandchildren. they would definitely enjoy the pool!',happy
id43797,' i travel a lot and wish i could take the hotel and staff with me. i spent - days in sf and had a great time. the staff is the best and know all the local places to go. great free parking!!! great location!! great store a cross the steet. very clean!!!!!! i will be back. thank you.',happy
id43798,' horrible. got to the hotel at -.--pm with the check in opened for my suite from -pm. i was simply told that the room was not ready but that they were cleaning it. why dont you hang around in the lobby and were going to give you a... soda or something... i told them to send it to my room once it was ready. never happened. got into the room to find a badly stained couch with a knife puncture in one of the pillows. my kid started to crawl on the floor only to find pistachios wine corks and beer caps under the furniture. told them to send me a manager he never made it up. they send - cleaning folks that asked what should they do about the couch... then they said they cant do anything about the stains... --- usd a night and i get this shoved down my throat. the attitude at front desk through the roof. hands on the sides when i mentioned i wanted to talk to their manager contempt and general lack of any trace of common sense. please stay away. hyatt st. regis sheraton four seasons they never disappointed in sf.',not_happy
id43799,' if you have the opportunity to stay here grasp it quick. the (-rd floor) room was superb (although no view) the beds were sooo confortable. whilst there was only two of us in a room with two doubles it would be well suitable for a family. room and bathroom were spotless. the staff were extremely helpful and friendly. the complimentary continental breakfast is adequate to set you up for the day and although the breakfast area is small there is usually somewhere to sit. the free wi-fi is very useful. the location is another plus very near times square and all other sights via nearby subway stop.',happy
id43800,' fabulous service from the entire staff. absolutely beautiful rooms with perfectly comfortable beds. i cant wait for our next visit!',happy
id43801,' i stayed with my father at knights inn-la hacienda for - days. it is not in downtown but it is quite near. the owners and rudy are very friendly they helped us a lot finding places to visit and to buy everything we needed. it is a very calm place. no problems to sleep. if i go back to san antonio i will stay there again.',happy
id43802,' we stayed here after returning from a few days in rapid city. we spent - nights here while sightseeing in the denver area. this was our first time to stay in a staybridge suites. while i have stayed in holiday inns before (which staybridge is a part of) and had been generally pleased before i was very with our stay in this hotel. the suite featured a living room area with a flat screen television and a small kitchenette with a full size fridge. the bedroom (with a second tv) was in a seperate side room with a connecting bathroom (tub-shower combination). while i was very with the suite i wished it was a little bit larger (especially the bedroom) as we found ourselves having to move out of each other is way from time to time. i traditionally have stayed in a homewood suites hotel when on these type of trips but this hotel was a much better value so it is hard to complain. the breakfast was very good featuring great coffee juices eggs meats bagels muffins oatmeal and fruit. the evening snacks were an excellent surprise feature drinks (alcohol and sodas) plus a light dinner item tuesday - thursday. we arrived too late for this on tuesday but were blown away by grill night on wednesday which featured hot dogs and burgers cooked on the grill just outside the dining area - great job! thursday evening featured soup and sandwiches which while not as good as the grill items was very filling. the hotel staff was extremely pleasant and helpful. we would definately stay here again if our travels find us in the denver area and would very much recommend that you stay here!',happy
id43803,' long story short... staff lobby area bar area rooms were a positive experience. the sleeping conditions was not as positive. however the hotel manager made it worth our while. will i stay here again?...i will consider only because every other part of the stay experience wasnt bad...and again...the hotel manager made up for the one bad experience.',not_happy
id43804,' we always find this hotel to be clean and spacious and the staff is always kind and courteous. the location is perfect for us. we take the train to penn station and then walk the few blocks to the hotel. i love that it is nestled quietly and inconspicuously in the city and yet meets all of our traveling needs!! we stay every time whether it is for a concert a play or just going out to dinner with friends.',happy
id43805,' i am surprised by all the fantastic reviews... seems odd as we actually experienced problems... the wireless service was poor and the business room is quite a joke. they had assured me i can work there as i had no wireless service and that they wouldnt charge me normal price. however you are in a little closet-sized room with two old and poorly maintained pcs where kiddies go there all the time so no peace of mind to work...tbh i didnt get charged at all as actually noone paid attention who entered...with a result of never actually been able to sit there for more than - mins... anyway the service is too poor to be charged -$ per half an hour... go on a starbuck is and enjoy a coffee while working there... much better. if you travel for work only wireless (precharged in your credit card) is an option... that is if the wireless actually has a signal to your room... the hotel is indeed in a great location the rooms are surprisingly big and the kitchen is quite handy. minor issue are the holes in our sheets... and the fact the room was old...and the a-c was sounding like a train... however room service was really nice and polite. if i didnt get upset about the unwillingness of the front desk to help out and the rudeness of one of the concierges (the rest were really helpful) i would have a positive feeling about it... i would suggest it for a family but not for business purposes...',not_happy
id43806,' my husband and i stayed at this hotel for four nights from the --th of april ----. we also had mixed feelings about staying here due to the mixed reviews but couldnt understand why a hotel so established and apparently a hit with the stars could be that bad. the hotel doesnt look much from outside showing its age certainly but once you walk into reception any apprehension leaves you due to the lovely decor maybe abit too dark but nice never the less. we were checked in by a friendly enough girl but it soon became apparent that all of her smiles and friendliness were fake asking the same questions several times obviously not listening to a word we were saying. that backed up by the fact she tried to send us to our room without giving us a key she just wasnt interested maybe we werent famous enough for her!. we made our way to our room up a rickety lift and through average decor corridors to our room. our room wasnt particularly big but was clean and was done out quite nicely but its on closer inspection you realise everything is worn and cheaply made. the room was furnished in dark wood which in fact was cheap mdf like you would expect from a flat pack. the mattress sat in the same dark mdf frame which was far too big for the mattress itself causing a hazard for tripping and banging your legs. the room had an ironing board and iron. the ironing board couldnt stand securely and would wobble and tilt when used and also had an old worn cover were the foam had creased so you didnt even have a flat side to iron on anyway. the iron was also next to pointless and it got barely warm. the hairdryer also supplied was poor and was nothing more then a poor travel hairdryer. the room had a mini bar which was like most over priced. bathroom was fine although our toilet didnt always flush properly. then it was the general lay out of the room which was crazy and made no sense. there was a dressing table-desk with sockets but no mirror over it so that couldnt be used for getting ready. the only other socket was the other side of the room and not near enough to a mirror to use the hairdryer etc!!. we also found that our room was far too warm but the air conditioning was old barely gave any cool air and was ridiculously noisy so we couldnt use it at night!. then the last thing about our room which i found disappointing is that the hotel provided a fancy machine for tea and coffee great until you realise that you also have to pay for that aswell!!!. after paying to stay in the hotel they cant even give the guests a complimentary tea or coffee......???? i find that insulting. now for the hotel itself. in all the public areas of the hotel are lovely just too dark. the two lifts are rickety and we even got stuck in one which kept missing out our floor and kept taking us to the --th and -th and -th floors even though we kept pushing our -th button. we then got stranded on the --th and used the stairs instead!. - they are an accident waiting to happen. every time we had any cause to speak to the reception staff they either ill advised us were clueless or just werent interested in us. - they were quite obviously picked for aesthetics rather then product knowledge or customer service skills!!! if this hotel really is used by famous people i cant imagine for a second that they would get the same service and room quality as us it really is an us and them hotel. dont get me wrong the hotel in an a fabulous location literally opposite the chinese theatre and with everything in la being spread out it was nice to have something on your doorstep together with a metro and bus station to get everywhere else.',not_happy
id43807,' i recently stayed at the sheraton crescent hotel based largely on the recommendations from trip advisor and others who had been there. i would have to say that the entire experience exceeded my expectations. the rooms were wonderfully appointed and well maintained. the club level was excellent and well stocked even after hours. the bar staff particularly steve and jenna and carly were phenomenenal. they made sure that drinks were kept full and that everyone had a good time. the front staff was very friendly and helpful. all in all it was a great experience and i would recommend the sheraton crescent again to anyone without hesitation. if anything i think it is position as -- or so on the trip advisor list is too low easily a top ten phoenix hotel.',happy
id43808,' this was our first time staying overnight in new york city and im so glad i picked club quarters. the room was immaculately clean and we loved the whole look & vibe it was super modern. the pillows were the most comfortable ive ever felt and there is a touch screen monitor next to the bed to control your room temp + a flat screen tv. from the moment we walked in until checkout the staff were very friendly. we ate valentines day lunch at their rooftop restaurant and it was delicious very pretty and there was even a view of the water from our table. the only not so perfect part of our experience was the fact that it is directly next to the twin tower construction site so it was a bit noisy in the morning after -am but since we had to wake up early anyways it didnt bother us. this is a beautiful comfortable and convenient hotel especially for the price and id recomend everyone to give it a try.',happy
id43809,' i booked a week in a studio bay view at bahia by reading the reviews and the nice pictures. as soon as we drove in to the parkway.... my jaw dropped!!! non guest people with their picnic stuff all over the property on the bay the room smelled stained carpet comforter it has not been remodeled since -- yrs ago (seriously). the bay view was nice and the nice manager refunded our money and we checked out the next morning!',not_happy
id43810,' having just had a - night stay at the park plaza i cant understand why it gets such bad reviews. it is a typical city centre hotel and everyone should bear in mind that it is -- years old and so doesnt have the modern look of some of the newer hotels in boston. the staff were always to help the room we had was large very clean and comfortable and the hotel is in a great location for seeing all boston has to offer. i would most definitely book here again.',happy
id43811,' we had a reservation snafoo at the fairmont last year. they gave us a free night to come back. we spent the weekend there this last weekend and we were so impressed. the location was very fun. the rooms perfect. the staff very helpful and polite. someone yelled at an attendant on the street and he handled it with politeness and calm. thank you!',happy
id43812,' i realize that this review can be taken as complete speculative but i still felt it necessary to report. i am ---% certain the i left a wedding band on a tv stand in my room. noticed it just after check-out. multiple phones calls and emails later the same afternoon and through the following week (no returned calls or emails) - i had to be overly persistent. the ring could not be found - even though they checked the room before it was booked later that night. again i am certain where it was placed. the problem i have is that i spoke with multiple people who kept pushing me off to someone else and no one follows up even though they say the will. it is something that can be replaced very easily but i question the integrity of the housekeeping staff if i have to stay here again.',not_happy
id43813,' i got a great rate from an internet site at the swissotel. even my cityview room had a great view of the chicago river. the concierge was quite helpful with dinner reservations. rooms were nicely furnished. desk was adequately sized and there was high speed internet acess. gym large and there is a great view from the --nd floor. pool is nice with whirlpool and saunas in the locker rooms. parking is expensive. i took the advice from another reviewer and parked in the city lot under millenium park and walked less than two blocks to the hotel paying $--.--. the water pressure was low in the bathtub but i found nothing else to complain about. excellent location just off of michigan avenue yet close to the art institute and grand park.',happy
id43814,' i booked the second level of room. it was tiny - queen bed with not room for much else. we upgraded to a king room which was still very small but roomier with a slightly larger bath room. the internet was $-- a day but there was a computer up in the guest lounge where there was also coffee and tea and an outdoor patio with lounge chairs. the location was very convenient for our needs.',happy
id43815,' very well located hotel. a two-minute walk from the hotel to the subway station. right in the middle of sunset boulevard and santa monica boulevard. easy access to buses for sunset strip or venice beach. one of the receptionist was very helpful....ask for andy. kept our luggage in the maintenace room without charging us a penny. room was clean. nothing luxirious but if youre looking for cheap but clean accommadion that is it. the only negative point is breakfast. it was really basis. juice was sugar and water. coffee without milk but with creamer but there were bananas and apple.',happy
id43816,' this would be a great place to stay if you had someone who needed medical procedures done. there are tons of hospitals and doctor is clinics in the area plus it is close to other attractions. be warned though it is going through construction and renovation now. it was confusing at first because the entrance is now at the back of the hotel in a room that has a sliding glass door and hospitality desk added. the room was a good size and clean. the bathroom had plenty of counter space. there is a balcony with two chairs that looks over the pool area. very relaxing. there is a microwave and a big screen tv in the room plus free wifi. they have converted a meeting room to their dining room now offering both hot and cold selections for breakfast. breakfast was not complimentary. the staff was very friendly. if you can tolerate the construction this is a nice hotel close to any medical facilities. we took advantage of this for my husband is day surgery.',not_happy
id43817,' i stayed here with my mother on march --th ---- a sunday. i heard that the club on the roof is closed that day so that must explain how quiet the experience was! very quick check in @ -:-- pm. the bed is the best as far as comfort goes. free breakfast is offered with many choices. we loved it!',happy
id43818,' we decided at the last minute to drive to boston and see the ohio state vs. syracuse game. we wanted a hotel within walking distance of td garden and this one seemed to have good reviews. check in went very smooth and the room was clean. we had some drinks in the adjoining restaurant-bar called elephant & castle. the concierge gave us great directions to td garden and the kitchen was still open when we got back after the game. the clam chowder was spectacular. and the staff is excellent. we had a very good night is sleep in a comfortable bed. the shower was small but the water pressure was great. i would stay at this hotel any time i visit boston.',happy
id43819,' this was such a funny place. right in the middle of downtown and it looked very nice. but when i got inside it was like a mausoleum -- nobody around except the person behind the front desk who was leaning on her hands looking so bored. my room was ok and it was air conditioned. the restaurant appeared to be only marginally open which was reinforced by the fact that there was a microwave in my room and a refrigerated case by the front desk where you could buy a frozen dinner to take upstairs. for a hilton i was really surprised. i wouldnt do it again.',not_happy
id43820,' i enjoyed staying at the comfort suites on michigan ave. because it has a friendly atmosphere and one feels the staff are actually real people not just hired help - they care and go the mile. the location is excellent and while the common parts are tired and certainly not grand the rooms more than adequately compensate the business travelller with space good beds and views.',happy
id43821,' the hotel was: comfortable beautifully decorated good rates & nice staff. i spent - nights and recommend it to anyone. i made some special requests and they were all taken care of. also the staff was helpful in making suggestions when we asked for recommendations.',happy
id43822,' loved the decor of the lobby and the room. from the time i entered the hotel until the time i left i felt like a welcomed guest. being in the industry and part of the marriott brand i received tremendous value for what i paid but the hotel is still worthy of praise if i paid the rack rate. i would definitely stay here again. good job renaissance!',happy
id43823,' my wife and i were fortunate enough to stay at w union square twice in january this year. we absolutely loved the hotel the wonderful staff and the location. we were made so welcome that upon returning for our second stay it was like coming home. we would like to commend keith at the front door nelson at the front desk and heather in the lounge-olives for especially great customer service. they are true talents! we will be back.',happy
id43824,' the immediate neighborhood around the best western roundhouse is not scenic but a ---minute drive straight down massachusetts avenue followed by two turns takes you to lovely copley square and all of boston is tourist attractions. the staff was fine. my teenage son and i always prefer a suite and the king suites here are true suites with a door between the rooms and separate televisions. however the (one) bathroom was inside the master bedroom. the decor was spartan and the free continental breakfast (bagels muffins toast waffle machine) was okay but strictly do-it-yourself. our internet booking was for $--- a night but as usual in boston taxes and one on-demand movie added about $--. as promised the parking was free though it turned out to be in an unattended lot across the street and i had to trot back to my car after check-in to place a permit tag on the dash. overall i would recommend this hotel but i vastly prefer the doubletree suites on soldiers field road in boston. you can sometimes get a suite at that doubletree for about the same price (though on this particularly july weekend there were no discounts there except on a smoking suite) and the doubletree is far superior because -) the suites and lobby are more elegantly decorated and the suite bathroom is situated between rooms and -) doubletree on soldiers field road though not in the heart of the city either is a more elegant happening place with a cool jazz club and beautiful dining room with a view of the charles river plus a small pool. however the doubletree charges lots for parking and there is also a charge (worth it though!) for the posh breakfast buffet which includes some table service for juice and coffee (with silverware and real plates not plastic) plus omelettes made to order. so for price alone choose best western but for about $-- more (for - people) choose doubletree on soldiers field rd. when discounted.',happy
id43825,' stayed at the beresford for - nights in sept --. we were really pleased it is a good hotel in a good location. if you are on a budget and cant afford £--- + a night which many of the hotels are stay here. it is a beautiful old building pretty well kept. the rooms are large and it is great to have a fridge and kettle. in the morning there is complimentary coffeepastries and fruit in the foyer and free internet. the staff are helpful too. i would definately stay here again. dont forget to check out bobby c is owl bar on post street on your way back from a hard days sight seeing.',happy
id43826,' we required two bedrooms and we booked a junior suite with a pullout couch. this was much more economical than renting two rooms anywhere else. the suite was very spacious and comfortable for two people and included a large kitchen. the kitchen made it easy to eat in - another economy. to the right of the hotel door on the e street side is a drugstore and a liquor store and to the left on the f street side is a (rather modest) grocery store. there are no restaurants close by except the one in the hotel. we ate one dinner there which was very nice but upscale - not burgers and fries. the location is convenient to the sights especially the lincoln memorial which is impressive at night. if someone else is paying you can certainly find more luxurious places. but we felt the state plaza was a find for an economical and pleasant stay.',happy
id43827,' my husband and i stayed for six nights. the days inn was clean safe and in a great location-near all the sights. no negative issues to note other than a slight chemical smell from the carpet cleaning solution which dissipated after cracking the windows for an hour the first day. we feel like we got big bang for our buck and will stay here again.',happy
id43828,' weve already stayed at one of boston is pricier hotels. after searching through the internet my husband found what seemed to be a nice place to accomodate our - night stay. overall the staff was attentive our room small(but clean and attended to daily...everything worked by the way!) the neighborhood quaint and picturesque(great walking-running and so close to downtown...unbelievable!) there are nice restaurants and conveniences (though not frilly enough to pamper those with champagne and caviar tastes) that dot the area. were a fit couple anyway so the hotel is proximity to what boston has to offer was appreciated. we also appreciate a great value good service and cleanliness. were as fussy as anyone else but we gave the chandler inn a chance and our experience there will hopefully be repeated next year. yeah it was good enough for us!',not_happy
id43829,' we just spent a week at hotel -- and would stay again. the staff is outstanding and i cant remember staying in a cleaner or safer-feeling hotel in nyc at such a good price. breakfast each morning is simple (and the coffee is not very good) but a great way to save $ (there is a starbucks store on every block practically). although the rooms are small theyre efficiently put together--there is enough closet drawer and cubbyhole space that is it is easy to stow clothing and luggage if you travel light (as we did). the bathroom is cramped but the shower is luxurious and the amenities in the room are outstanding. our one <small> criticism is the energy-saving electrical switch that turns off the air-conditioner as well as the lights when you leave the room (or go to bed). we simply loosened the - ---watt light bulbs by the bed and the ac stayed on and comfortable all night. the location is great. it is just below times square so it is easy to avoid the madness and scoot over to the subway at --nd or over at bryant park. we were all over town in a matter of minutes from this location. if youre there for times square youre right there!',happy
id43830,' im on a quest to find a list of -- hotels that i would recommend in nyc for under $--- with private bathrooms. the pod -- tops the list. this one is awesome and the cheapest on the list if you want to stay in times square (right next to the stage door for the book of mormon). the lobby will freak you out (so worn down) but stick with it. the bed was clean and comfortable the bathroom sizeable. shower head and dryer needed fixing but the front desk people seemed thankful to know this. so this stays on the list of under $--- with private bathroom and clean bedroom. it was actually under $---. tv works comfortable bedding.',not_happy
id43831,' stayed at the hilton times square - nights for a business event. the rooms were above average for nyc and the were very clean. the service wasnt great but it was ok. after getting a room on the --st floor and a great recommendation for a sports bar around the corner the quality of the service went down hill. when i asked the concierge to help get a reservation to a new restaurant in the city she wasnt aware of it. ted is montana grill opened the week that i was there and i wanted to get some buffalo steak. she found a place called ted is in buffalo that she could get me into. i had to give her the url and number of the place to call. great location if you need to be in the center of everything!',not_happy
id43832,' i stayed in hotel wolcott from -th until --th february ---- and this was my best trip ever. the lobby is authentic i loved it. our room was very big with a special room to hang up your clothes and with a safe in it. we had three windows in the room a big tv and a very clean and comfortable bed. the service was excellent (our toilet floated once and a handy man solved it within - minuted and dried our floor) and the muffins + coffee & tea in the morning tasted really good. i read on this site the the elevators were slow but they werent during my stay. location: great! a - minute walk to the empire state building and macy is times square is also not far away and there are many shops supermarkets and internetcafés within - min. walking. a subwaystation with - connecting lines is just around the corner. i dont think that i could have a better hotel for this prize everything turned out really good and above my expectations. the lobby was by the way very crowded many days because english and irish schools were in the hotel with their classes but they didnt cause any trouble. neither did the japanese tourists. i truly recommend this hotel to anybody staying in new york.',happy
id43833,' we stayed at the chelsea star hotel over thanksgiving for - days. we rented a suite which i thought would be more than one room. i should have known better being at nyc that it would be basically a one bedroom efficiency with three double beds in the same room. the room was decent however it was nice to have the little kitchen. we had a full bath. there were no frills!! the beds were decent although the bed coverings were a bit shabby not alot of water pressure in shower. however the staff was very accomodating and kind. there was a nice little terrace that one could go and sit out on and smoke or just get fresh air! if you are planning on staying there do not lug all your luggage up to the check in desk. i recommend someone stay on the street till you find your room. its alot of stairs to have to lug your luggage up to have to lug them back down again as was our case. we stayed on first floor which was nice-right off street. although there was a women who wished to change rooms with us because her -- year old mother was staying with them on the -nd floor. so if your older or traveling with the elderly ask first which floor you will be staying on- or else its stairs!!!! for the money it was a decent stay and not to bad to reach subways. it was right next to madison square garden and the empire state building was not too far away either! this hotel is a hostel in one part and small efficientcies in the other.',not_happy
id43834,' i stayed at this hotel with my - year old golden retriever. the hotel itself is nice with good decor. we had a great deal from booking.com after we checked out they charged a whopping $--- saying that there was urine on the floor. i know for a fact that there was no urine but the part of the floor was wet where left my dog is water bowl. my dog has never peed inside since he was a puppy and i have taken him to many pet friendly hotels before. so those of you thinking about taking your pet be aware!!! they act like they are pet friendly but they are not!!! they will just charge you after you leave.',not_happy
id43835,' i chose this hotel because of the reviews. i booked a package for my birthday celebration through the web. i called to verify the packages because i had two different confirmation numbers for one reservation. i was given the run around. then the next person was extremely rude. (i will not put the name here.) i tried to get it resolved but no one called me back. it was a very frustrating experience. i hope no one else experiences such poor service as i did. i eventually cancelled our reservations.',not_happy
id43836,' the hotel is beautiful and it is location is perfect. the rooms are gorgeous-granite counter tops and glass showers. the beds were so comfy. it is located right near fanuiel hall and a short drive for dinner in the north end. the staff is very accommodating and there is valet parking available- which is great for being in the city. joe is bar and grill down the street is a great place to go to for a sunday brunch- it was about $-- for mimosas and a generous meal.',happy
id43837,' i was travelling to philadelphia for professional reasons and my usual hotels were fully booked. i could find still a room available in the windsor suites for one night. i was actually happy that it was only for one night. the quality of the bed was fine. the bathrool was fine and acceptable the room was big but the pverall appearance of the room and furniture were quite old and not rebuild recently. it would be something acceptable for a rate around ---$ per night but i had to pay more than ---$ for one night and breakfast was not included. the swimming pool is outdoor and therefore not available most of the time. i do not think i will come back. i have been in many hotel in philadelphia and with the mariott in market street this is my worst experience. maybe the price with exceptionally hight because of the lack of availability of other hotel that week.',not_happy
id43838,' the lobby is nice staff ok but room was yuck especially the bathroom - really old & mouldy wardrobe door didnt work. just yuck. i left some items behind in the room & have been trying to claim them however hotel has not been helpful at all. obviously my stuff was kept by staff or house keeping.',not_happy
id43839,' this hotel was not our first choice for our first stay in new york we changed from the quality inn on broadway after reading reviews about it on this website - and we are so glad we did!!!! after a traumatic taxi ride from newark airport it was a pleasure to get to the hotel metro where we found welcoming staff and large clean rooms. at all times the staff were exceptionally helpful assisting with the booking of tickets giving directions or just generally enquiring after our stay in the big apple. this hotel is in an excellent location for exploring this huge city on either foot subway or taxi. the roof top terrace offers some of the best views of the empire state building there must be. the buffet breakfast is just what you need to start each day. i hope to return to new york soon and would stay at the hotel metro everytime.',happy
id43840,' if you want to shop eat and be in the heart of the galleria look no further. the valet parking is very convenient usually dont need the car once i get there. easy to walk or cab and the access to the galleria is literally steps away. the rooms are large and well appointed comfortable beds and quiet outside. it is usually a pick on hotwire so give it a shot. great value for often under $---.',happy
id43841,' in more than -- years of business travel this hotel has become a favorite. everything is right on. wonderfully friendly and cooperative staff clean great location excellent amenities all around excellence make this the top businessperson is hotel in philadelphia. from marythe concierge to katherine in the executive offices everyone goes above and beyond the call of duty to cater to the needs of a business traveler.',happy
id43842,' stayed for one night. everything was perfect as it has been the - or - times ive stayed here; and on a frigid night in march they forgave the health club fee which is one i find particularly irksome. id always recommend it highly and check the deal here first when i come to chicago',happy
id43843,' loved the curtis. great location in pedestrian friendly downtown denver. very friendly and very responsive staff. rooms were a good size and clean. superb business center. great value. highly recommend this hotel and will stay here again.',happy
id43844,' wow! what a great hotel. the people are so friendly and extremely helpful in all areas.the position is the best in ny. half a block from the middle of times square (so exciting) and - blocks from -th avenue. one block to all the shows.close to everything! -th ave is broadway and this is between -th and -th avenues. ny is set out like a grid. it is a gorgeous luxury boutique hotel has hour from ---pm around the fire in the foyer and this is a great time to meet people. all ages stay there. rooms not huge but gorgeous. bathrooms also luxury. my husband and i will most definately stay again and i will recommend to all my family and friends.',happy
id43845,' this is a great hotel place for business visitors.the kitchen provided in the each room with clean and best utensils really made my stay comfortable for me to make food of my choice. the morning breakfast is really hot to start your dat and the shuttle services can you take you anywhere nearby.',happy
id43846,' i stayed here recently having read all the dire reviews but im tenacious needed somewhere cheap and very short notice so didnt feel like i had much choice. but i think any hostel or b&b would be preferable. the other reviews have it pretty much covered - in the single rooms if youre taller than -- you wont be able to straighten up in bed cockroaches bed bugs overflowing toilets walls that dont quite reach the ceiling (the rooms are partitions more than rooms). the man in the room next to me apparently came to new york to sleep and snore for -- hours a day. imagine a cross between a heavy smoker is cough and someone being murdered and you get a sense of what he sounded like. during the post-sandy blackout he left his door open. i had the misfortune of shining a torch in there where he lay totally naked except for a breathing mask lesions all over his body. i genuinely thought he was dead (this was the first time night or day hed been at all quiet) until he jerked into life and motioned angrily for me to turn the torch off. needless to say the hotel management showed no concern and did nothing when i complained about the clearly very ill openly naked old man. when i asked for a candle to see the way to my room the man at the desk replied im sorry i only have four. when i checked out three days early they tried claiming it was actually four days late and attempted to charge me extra despite the power still being out and them having no records to hand and not having checked any paperwork - they made this up on the spot. if youre wavering considering roughing it out please please dont.',not_happy
id43847,' i booked the hotel on booking .com and blocked a family room for four. the size and the decor of the room pleasantly exceeded our expectation given that the hotel is so centrally located. the view from the room was absolutely fantastic . the customer service was reasonable . we just had a small hitch at the time of check-in as we had booked for four aults and - child as permitted on the website however on reaching the hotel we were told that the child being fifth person cannot be accomodated in the room. on showing the confirmation slip of the five people and with a little argument the lady allowed us in. other than this glitch everything else was perfect. a special mention of the conceirge must be made as the people manning the conceirge are really helpful and spend a lot of time with tourists guiding them on the best places to see with meaningful tips.',happy
id43848,' we stayed at the motor inn in early december ---- on recommendation of others. it more than met our expectations. we were not expecting a hyatt or hilton but we had a clean comfortable room in a convenient location with free parking and more than the basic amenities. the staff were very helpful with information about nearby eating shopping and tourist attractions. for the price we were very satisfied with the facilities and would not hesitate to stay there again.',happy
id43849,' my room was not quite ready when i arrived so i had a cocktail at the bar. the bartender was very nice and very generous. i was told that my room was upgraded because i had to wait. the room was quite large and nice. the only complaint was that the bed was sunken in the middle a bit but it was still comfortable. the room also had a sofa with two chairs and a coffee table. the large walk-in bar was something that i had to photograph because i knew everyone back home wouldnt have believed such a thing. there was also an entry hall with books on shelves. i went to the free breakfast one morning and it was so crowded that i decided to eat elsewhere. i would say my stay was positive and i would stay there again.',happy
id43850,' my wife and i reserved a suite with a kitchen for - nights there. first night my wife called down to the front desk to request some pots for cooking and boiling her tea. the person she talked to was rude and only sent up one pot. on the last night we both seen a mouse. so she called down to the desk again and they moved us to another room. that morning we find a cockroach in our bath tub. this will be the last time we ever stay there.',not_happy
id43851,' my wife got us a groupon special for $--.---night. ill be honest for $--.-- im not going to complain. however i can see if folks paid the regular $---.-- theyd be upset. first the nice things we did like the location is the best in charlotte for views of the city. period. end of story chapter book. ask for rooms facing east on mcdowell street . also make sure you stay high up from the --th floor higher. you will see incredible sunsets of over the city as it changes hues and the lights come on at night . this is all made more breathtaking by the fact that the windows are actually walls of glass from floor to ceiling. spectacular. you can not beat the views on mcdowell facing the city anywhere in charlotte. you can stay in the ritz carlton - but you will be dealing with noise from epicentre across the street and at most see the wall of one building. the lobby was funky. and honestly even beyond such as pool etc. was not as bad as others made it out to be. our room on --th floor was just fine (mid may ----). everything was recently upgraded new carpeting furniture etc. now for the weird stuff: yes the --- wall of glass in the bath is weird. they are trying to make it look like an upscale bath --- but you can get away with a --- wall of glass when your shower area is a --- sq. feet and you can fit - people in it .... not when its a tub. i dont mind the smallness of the bathroom. having spent time in nyc and other older retro fitted hotels this is something im used to. to be honest for the smallness of the bathroom it was tiled nicely modern farm style marble basin - and otherwise just fine. now for the disappointing parts - yes they fight with you on the charges. our special was to include -) champagne -) free parking -) continental breakfast and -) wi-fi in the room. they tried to charge us $-- for parking $-- for breakfast (like everyone says - its not worth $-.-- let alone $-- - but im not complaining as i got it included free) and $-- for wi-fi. it is not pleasant when you have to show your stub and prove that breakfasgt and parking was to be included - and have to be taken for a liar. not the way to treat customers if you want them back. finally - the champagne - we had to fight for that too. they said it was in the room . we said no it wasnt . this went back and forth until they tired and sent up champagne in a bucket of ice (asti spumante). so your experience will depend on your price. if you want the most spectacular views of charlotte book any room on mcdowell facing east from --th to --th floor. if you book below the --th floor - the noise of motorcycles etc may wake you up as the walls of glass provide no sound insulation (even on the --th we we were startled twice in the middle of the night). pay $---$-- on priceline groupon etc --- and youll be thrilled as there are days inn is with much less charging that further out. pay $--- or higher during an event and just skip the breakfast buffet and bring your own cliff bars or granola bars.',not_happy
id43852,' the hotel was ok but it is rather isolated. there is nowhere to go to eat anything in the vicinity. i arrived late and the hotel shuttle driver had gone home. the receptionist told me to take a taxi which he would re-imburse. which he did promptly but... the taxi had a crooked meter which reached $-- for a two-mile five minute ride. i had never seen a meter run so fast... the next day i took another taxi from a different company all the way into town (at least -- miles -- minutes) and the fare was only $-- which clearly shows that the first taxi was running a scam. this will be the hotel is problem since they did reimburse me. but it leaves an unpleasant memory...',not_happy
id43853,' stunning remodel of this vintage property. comfortable beautiful peaceful. trendy isnt a word i would use as ive read and heard about this property. it is a lasting minimalist property that will stand the test of time.',happy
id43854,' i stayed at the park vista hotel for one night paying only $--.-- through priceline. this hotel has recently been purchased by hilton properties and will be undergoing a complete renovation. the room size was decent with - double beds a table with - chairs small closet iron and ironing board and bathroom with tub and toilet seperate from the vanity. the decor was rather outdated but everything was clean. upon check-in it was pointed out that we were prepaid through priceline. i have noticed that other hotels ive stayed at through priceline do not usually point out the priceline part. oh well...the light bulb in the toilet-tub area was burned out when we arrived. with the door was shut the area was completely dark. we called housekeeping - times over the course of - hours before this problem was taken care of. the people i spoke with were somewhat rude and would never say if a light bulb was on the way or not. within -- minutes of the last call a maintenance man arrived. he was exceptionally friendly and helpful and kept apologizing for taking so long to get to us. he had been held up by a leak in another room. we wondered why no one had bothered to explain this to us during our - phone calls. how easy it would have been to tell us why it was taking so long! overall this man was the only friendly staff member we encountered. others seemed unfriendly and did not go out of their way to greet guests with a smile or a simple southern hospitality type of greeting.the only other problem with the room was that the toilet ran all night. since it was late we shut the bathroom door and dealt with it the best we could. hopefully the future renovations will correct problems such as this.',not_happy
id43855,' i am a producer for a popular television show. every week we have a different guest stay at the marcel hotel. the service here is great! specifically raul he is a pleasure to interact with on a regular basis. he is always kind professional and eager to help. one night when it was cold windy and raining (ie. the worst weather for catching a cab) raul literally ran from corner to corner until he was able to stop a taxi for me. the effort was greatly appreciated.',happy
id43856,' this was one of the only mid-range priced hotels available in the -st week of december. great location. room was ok as was the service.',not_happy
id43857,' as i needed to take an early morning flight out of jacksonville i opted to stay at an airport hotel. trip advisors members reviews led me to the hyatt place and i was not disappointed. we checked in late found a very spacious and well equipped room with a -- inch tv. it was quiet and decorated quite nicely.',happy
id43858,' i was in baltimore for business that included a conference that was held at the tremont grand (attached to the hotel). the staff greeted us at the door and the check in process was smooth. the hotel is a former apartment building so the rooms are very large. i had an end unit that included a large room with queen beds kitchenette and a large walk in closet. the room (bathroom included) was very clean. the hotel has -- floors so there are - elevators to accomodate. i did not turn on my tv and i was traveling alone so i was able to hear some elevator noise but i think most people would not even notice. the only strange thing was that the room was missing a clock. i use my phone for this purpose so i was ok. i did request wake up calls which occurred without mishap. the hair dryer did not work and when i called the front desk they were very quick to respond with a replacement hair dryer. i definately enjoyed my stay and it was a quick walk to the inner harbor.',happy
id43859,' i thought the carlton was awesome! we recently stayed at the carlton from dec ---. it was great! the room was a little bit smaller than what we expected - but we found it comfortable and enjoyable! the bathroom was exquisite - with the marble counter top and huge vanity mirror! the bed was extremely comfortable and the linens were so soft! this was my first time staying in new york city - and i would love to come back to the carlton in the near future. the staff was friendly - and even though they are going through repairs - it is very clean and inviting!',happy
id43860,' avoid this hotel. the room was so small the sink could not fit in the bathroom. you could lie in bed and control the televison with your toes were it not for the fact that the tv had to be installed on a hospital style wall stand since there was no place to put it elsewhere in the room. in order to watch the tv you had to lie down on the bed or suffer through a neck strain from looking up. there was basically no room to sit anywhere but on the bed. window air conditioner worked fine but noisy. cost was no bargain. we stayed the previous weekend at the millenium un (a great hotel by the way) for much less than the weekend night we stayed at the cosmopolitan.',happy
id43861,' this hotel was amazing everyone was friendly and great location! definitely will stay again and again the food was good and our room was like the best! we had a top floor wonderful view we could not ask for a better stay! we were supposed to stay somewhere else the second night we cancelled and stayed here both nights!',happy
id43862,' we stayed at la cantera with another family on a long weekend. with - boys under the gae of - between us we need to keep them entertained but we also didnt want to feel like we were trapped in kiddo land. the resort was extremely kid friendly but maintained an adult feel and there were even areas where ppl who didnt want to deal with our rugrats could be secluded. i loved the adult only pool even though i got to spend very little time at it. the kids small wading pool was great for my sons ages - and -. they had ample pool noodles to play with and kid friendly snack options. the main pool was great for all the families with older kids thru teens. it has a small slide and ample swim space. they had smores making at night and a nice bar for after the kids went to bed. the resort has taken one of their multiple tennis courts and made it in to a great kid zone with a bounce house water slide basketball hoop & sidewalk chalk kids from toddler age to pre-teen were all enjoying the fun but it was removed enough from the main resort that if you were on an adults only weekend you never would even know it was there. across from the resort youll find an overhwhelming shopping center with everything from neiman marcus to their last call discount store. the one big issue was our double room had - full sized beds rather than - queens. this made sleep tough for my husband and i. the last night we ended up with one adult and - child per bed for a better fit. it was a great family trip where the kids got to be kids but the adults were also allowed to feel like adults!',happy
id43863,' this was probably one of my worst hotel experiences ever. first we were looking for a hotel to stay at so we went to several to get prices. when we went to days inn - hollywood they qouted us a price which was out of our price range (over $--- we wanted to spend $--- or less) so we thanked the receptionist and were walking out when she asked us how much we were willing to pay. ive never bargained at a hotel so this was the first warning sign. two minutes after we to got to our room all we could hear was banging and loud laughing from the room above. the walls were paper thin. my boyfriend immediately went to ask for another room on the top floor and they told us they had no other rooms. there were obviously many rooms free (the hotel wasnt even half booked) and the receptionist finally gave us another room after about -- minutes of us refusing to keep the room. even on the top floor we could hear people all around us because of the bad insulation. at about -am in the morning when we were sound asleep we got a phone call from management telling us that if we didnt keep the noise down someone would come up. i couldnt believe it. ive never had such bad service and been in such a creepy hotel. i couldnt fall back asleep and we left the hotel once dawn broke.',not_happy
id43864,' first time in ny city with my family of -. from the moment we stepped on the curb to the moment we checked out(- days) we were treated like royalty. the staff was great. john grabbing us a cab every morning sarah helping us plan our day and making dinner reservations for us. mohamed was the best. he remembered my entire family is names and greeted us each and every day as we left and returned. see myself staying there the next time i go to ny.',happy
id43865,' stayed at the boston hilton in late december and was very pleased. the location (nr to prudential center and easy access to green line and orange line t) is excellent. the hotel is modest in size (about -- floors but limited rooms on each floor) but they now have a diamond lounge for breakfast on the ground level - too bad it is not also open all day for use. the rooms are pleasant particularly if you snag a corner room which is sized up. fyi - free internet is available in lobby but very costly ($--.--) if used in one is room. rooms have flat screen tvs with a good selection of cable channels. management has made the main lobby more hospitable and it is easy to use if working or visiting. will be nice when they finally drop the internet fee for in-room use. recommend for stay when interesting in having access to shopping parts of downtown boston.',happy
id43866,' this was my third time staying here in as many years and my experience was pretty much the same: great location by shops eateries from au bon pain to kinzie chop house were so convenient fairly good service etc. but the rooms badly need updating as the carpets linens drapes and furniture were stained and very worn looking. at least the bed was comfortable though and bed-bug-free during my stay. i would stay at this hotel again i suppose but until the rooms are updated it will only be a utilitarian average not very pleasing run-of-the-mill choice for me and i might bet for most guests. a star will always be lost when i have to crawl under the desk and unplug the lamp in order to get a plug near enough to power up my laptop to do some work for example!',not_happy
id43867,' the good: just what you would expect from a marriott. clean and fresh! the bad: only one restaurant. it serves breakfast lunch and dinner but no burgers. if you want a burger you have to go eat in the bar. not ideal if you have kids with you or want to sit a normal dining table which is the standard table height. however there are plenty of restaurants in the neighborhood to go eat at (weather permitting). the ugly! parking. i saw the review above mine before i left for this trip. i laughed it off as a one time thing. oh no it is not. on a tuesday night this hotel was awash in people and automobiles with numerous functions going on. the hotel parking garage is the only one close to the hotel (the next closest parking lot is about three blcoks away). you have two choices. self parking at $-- or valet at $--. i choose self parking for $-- (it is a major city $-- a day is not bad). but surprise surprise as you drive up level after level in the garage you see plenty of empty spaces but on the walls are valet parking only signs. you see this on the third floor on the forth floor the fifth floor and only after you pass those signs can you self park and guess what all of the spots on the sixth floor are full the seventh floor are full the eighth the ninth and even the roof deck so it leaves you with no choice but to bring your car back to the front door and let them valet park your car for an additional $-- a night. if the cost of parking is not an issue to you stay here it is a very nice hotel. if this will bother you dont there are plenty of other hotels in this area. one more word of caution. regardless of when you enter the garage if you are there after -pm the next day they charge you for an additional day.',not_happy
id43868,' we stayed here on our recent trip dc and it was just what we needed. the hotel is pretty new and very clean. the front desk staff was always to help and answer any questions we had. there are a few restaurants nearby and also a grocery store next door. the ny metro stop is around the block for easy access to many of dc is sights and restaurants. the only complaint is that the hot tub closes early ( which isnt my complaint but my fiance is). we will definitely stay here again. the location and the price were just right.',happy
id43869,' we have been going to chicago for about six years now and have allways stayed at the best western river north. it is the best value in town. nice rooms indoor pool nice restaurant great staff all over the place and free parking. thank you to the entire staff from parking front desk restaurant and housekeeping. you all are part of a wonderfull team. the location is also very convienant. we will return again and again. jerry in ct.',happy
id43870,' we started off on our honeymoon by visiting nyc after many hours spent reviewing hotels in nyc om trip advisor i finally decided to go for sofitel. when we first arrived at hotel i was delighted i had chosen this place the hotel is lovely from the outside the lobby inside is beautiful as well and check in was very smooth we received a free upgrade to the executive suite on the --th floor since it was our honeymoon!! what a start to the trip the views were lovely the room was huge with a seperate living area there were - large lcd tvs in room as well whic was nice - mini bars which werent overly expensive after all you are in nyc $- for a beer. the hotel bar was nice and quiet as well i also used th gym which i found was excellent filled with top of the range equipment the free internet access in the lobby as well was a nice touch. the staff were superb they took our luggage off us on arrival and brough it up to our room concierge was there as well although we didnt use them. we ate out in some wonderful restaurants over there so we didnt sample the hotel food overall i only have positive things to say about this hotel. the location of it is perfect and its beautifully kept and well maintained oh yah and the sofibeds in the suites were the most comfortable beds we have ever slept on. book the sofitel you will love it just like we did',happy
id43871,' after reading the first review i didnt expect much. but i just stayed for one night and i thought it can not be that bad. and it wasnt. in fact it was really good. everything in the other review isnt true for my stay. the heating was okay the staff friendly and everything clean.the location is perfect. it is just a few minutes away from the space needle and downtown. if you want to see the city and just need a place to sleep it is perfect.',happy
id43872,' i liked the fact that we were so close to the wharf. we could go walk around and head back to the hotel easily if we bought things to drop off or to add clothes etc. my biggest issue with this place is that is doesnt seem to be updated since the -- is- -- is. bathrooms are in serious need of updating. if there is one room that needs to be in good shape it is the bathroom. to many issues here. caulking was in disrepair bath fan was dirty and all i could think is how clean can i get in a filthy bathroom. be prepared for a noisy room. it is situated on a busy street. i had read this in a review so we brought a box fan to help drown out the noise. on high speed we could still hear the street. i will check the raddison next time.',not_happy
id43873,' stayed for - nights first time sightseers to san francisco and found hotel to be great location well appointed but very helpful and friendly staff.',happy
id43874,' i enjoyed my recent stay at the chancellor hotel in san francisco. it is in the heart of the city close to just about everything of interest on the public transit lines including the cable cars affordable modernized enough inside for comfort but maintaining it is charm from the early part of the --th century. really a cool old place! staff was friendly and helpful not at all what i expect in the middle of a large city.',happy
id43875,' this was our -nd time there and it was as good if not better than the first. we had - rooms and after we settled in a cheese plate and delicious wine was delivered to each room. thank you victor! it was wonderful! everyone that works there is so polite and always asking if we needed anything. we love the pool area because it is so relaxing. we always use the -- and older pool and we can hardly hear the kids playing in the other pools. sheena one of the pool servers was so helpful in giving us great service as well as an excellent place to eat dinner. we love to go to this hotel because it has everything if we dont want to leave and also the location is convenient to the riverwalk. we would definitely recommend this hotel!',happy
id43876,' this is a huge hotel is pretty nice and is in a great location but if you are hilton diamond you may want to consider a different property for your san francisco trip. i am a diamond member sleeping in hotels about half the nights each year. as a diamond member i am used to being upgraded to a nice room and getting extra amenities consummate with the amount of business i do with hilton hotels. i chose this hotel for this trip since i am finally travelling with my family on vacation and was counting on getting a very nice room. i made my reservation using the diamond line and asked that they use my points to get me a nice room. they told me that using points i could only reserve a standard room but that they would put a note in the reservation that would get me upgraded. when i checked in at the hotel they gave me the standard room on my reservation. not even an upgrade to an executive floor. after quite a bit of negotiating-begging the desk agent gave me an “upgrade”. when i got up to the room i thought there had to be a mistake. the upgraded room didn’t even have enough beds for my wife daughter and i. i went back down to the desk and was told that i could have a cot for my daughter. i again begged for some kind of an upgrade explaining that his is the one time that i was travelling with my family and i felt it was ironic that i always get upgraded when it is just me on businesses but when i take a vacation with my family i get stuck in a tiny room. this time they “upgraded” me to a “junior suite” with a wonderful view of a parking structure. i was given - coupons (for the three of us) for a continental breakfast for each day and a code for the internet. this hotel and the staff seem fine. it is a nice location and a nice hotel. just don’t come expecting to be treated to a nice room or any extra benefits for being a good customer.',not_happy
id43877,' well what was suppose to be a grand --th birthday gift to my granddaughter (trip to nyc) didnt have a very good start. she forgot to charge her camera so we left it on the desk to charge went out to explore the city came back to made up beds (which were comfortable) but the camera & charger were gone. i immediately reported it to the front desk where it was handled poorly not because we didnt get the camera back but i was insulted by being questioned myself as to wether or not i really had a camera! i have never stole a thing in my life and at --yrs young i dont intend to start! by insinuating we didnt have a camera to begin with is an accusation of lying and stealing! i raised my children with the motto that honesty is the best policy and i still stand by that. when the manager realized how his remark effected me he then suggested perhaps we left the door open and another guest stole it! the camera itself was easily replaced to the tune of $---.-- but the sd card which held precious memories of my granddaughters school events and last few days of the school year that can not be replaced which is saddening. i hope the person who took enjoys the camera for we all have our judgement day god knows he doesnt sleep! i have traveled in and out of the country frequently and have never had anything removed from my room this is a first for me and i hope a last! on the bright side the beds were comfortable rooms were very tight but we managed.breakfast was good nice variety small dining room but you can take food back to your room. elevators are a joke only - elevators for -- floors and - broke but was fixed same day waits were long regardless. no bedbugs were spotted altho we did spray for them. hotel was clean and staff were pleasent. all negetives were easy to deal with just seemed alot worse after the camera incident left a sour taste for me...',not_happy
id43878,' the property is what you would expect of a four seasons elegant a delight to walk into. our room was very contemporary spotless and comfortable. a bit on the small size for a newer hotel but efficiently laid out and the two of us didnt notice any congestion when we were moving about the room. the bathroom is high tech and well lit. but where this four seasons really stood out was how fantastic their service was. we ordered a pre-dinner drink in the bar unique and rapidly delivered in spite of the bar being quite busy. the restaurant was spread out enough to assure you didnt feel you were dining with the folks at the next table. the menu was diverse and offered excellent selection for all courses. our server trey was beyond fabulous. knowledgable engaging and didnt miss a beat when the kitchen forgot our vegetable sides. they were brought as quickly as possible but taken off our final bill. wow that is a treat. the overall meal was perfect romantic and marked by some of the best service we world travelers have experienced. my husband had an early flight and we had ordered a car to take him to the airport: the car didnt show. the hotel resolved the issue immediately by ordering and paying for a cab (not a small cost to the far away denver airport). when i checked out later my rental car was warm and waiting when i asked for it. when you travel you are accustomed to glitches. it is how you react to them that makes the difference. kudos to the four seasons hotel denver for really really delivering the best even when something went awry. we will be back.',happy
id43879,' this is our first and last time we will stay at public chicago. while the renovations in the hotel are very nice not having hot water in the morning to take a shower makes the entire experience horrible. the worst part is that when i called the front desk the person told me that an unexpected number of guests must have showered early and that they were unsure when i could expect the hot water to be available. ill have to plan on getting up early tomorrow on easter sunday before all the hot water is used up!',not_happy
id43880,' we stayed at this hotel the day after christmas for a special family trip. overall it was a good stay. we booked two rooms using our hilton hhonors points. we felt that ----- points a room was a better deal than over $--- (considering the time of year). the hotel is easy to find but parking is expensive. we ended up getting charged for two days because we were technically parked for more than -- hours. when we arrived at -- am (keeping in mind check-in wasn’t until -) there was a mad panic of people in the lobby. people were checking out in lines and people were trying to check in. since it was so early the hotel was willing to put peoples’ luggage in a closet and you could claim it later. the person doing this didn’t seem too to be there and was sort of pushing people out of the way; he couldn’t control the mob alone. the hotel told us they were going to call us when our room was ready. they didn’t call until - which was late but we didn’t mind because we were out shopping. the room itself was nice. i’ve never been to a hotel in new york city so i can’t really tell if it’s big or small for new york standards. to me it was reasonably sized. i’ve been to a downtown hotel in philadelphia and you could barely close the door without it hitting the toilet. here the bathroom your standard size you can expect at any hilton garden inn. there was plenty of desk space a safe coffee maker and a mini-fridge. the bed was very comfy and a nice size for two queens. the room and linens were extremely clean. the walls showed some age with marks and such but i’m sure the hotel has tons of people coming in and out all the time. on the bright side during our stay there were people in the hallways painting. this showed me that the hotel is dedicated to keeping it updated and modern. we stayed on the third floor and didn’t have any trouble with noise though we were directly next to the ac unit. we could see the lights of times square from the room and a restaurant’s patio below. the hotel was in close proximity to many things. it was a very quick walk to rockefeller square which we visited frequently during our stay. it’s also close to broadway shows times square and the shopping district. it’s literally around the corner from trattoria trecolori a restaurant i highly recommend. there’s plenty around to do. the next morning we had breakfast at the restaurant connected to the hgi. go there for free if you have to but do not spend a dime. we experienced lousy service long waits and sub-par food (i’ve reviewed both in detail). overall if i had to stay in the same area again i would return. you can expect a clean comfortable room. not sure if it’s worth three hundred but i’m no expert at new york city hotel prices.',happy
id43881,' i stayed here for a meeting and have stayed here before as it is nearby government headquarters. it seemed clean sheets and towels definitely bleached with comfy bed and pillows. there were some places in the bathroom where the wallpaper was peeled. i checked in and out without delay. the best i can say about this place is it is centrally located. i can catch the smithsonian museums after meetings are done and even during lunch hour because they are so centrally located. the metro is nearby (you can take it nearly everywhere you want to go for cheap) and so are some decent fast food choices for lunch. there is also a cvs and a starbucks nearby for quick snacks or forgotten toiletries.',happy
id43882,' i had a room here for abc anime blues con. the room was clean and pretty and didnt smell odd. the tv was a flat screen high def with hbo and normal tv channels. they also had a fridge in our room which is normally extra but they didnt charge us. now for the bad parts. the bathroom had mold in the ceiling so be careful those with allergies. none of the ice machines were working and not because everyone was hogging the ice. they just didnt function. this hotel has four elevators which move quickly and have a window so you can look outside. but the second day i was there two of said elevators stopped working. you had to wait and wait and wait for an elevator and you never knew if it would be full or the idiots would let the doors shut (that happened not once but twice to us). all in all location was great and the hotel was pleasurable. but ask in advance if anything big is happening such as a convention with ---+ all trying to check out of their rooms on a sunday.',not_happy
id43883,' omni is right in the heart of the fifth avenue - across from cartier near versace lacoste h&m..... bed was very comfy. having previously stayed at several omni hotels we got a great deal on the ny location and we were not disappointed. i would have rated excellent but for the few staff members that didnt seem to have service as a high priority - we wrote it off as it is new york but still....',happy
id43884,' my wife and i have just come back from a - day break at morgans and had an amazing time. the hotel feels very homely like a new york apartment block. i had read previous reviews about the hotel which was why we chose to stay there. the hotel certainly lived up to all expectations. staff were all extremely helpful and polite and positively enthusiastic which you do not get staying in hotels in the uk. room was amazing double shower with a rainfall head the size of a dinner plate that made you not want to get out. bed an absolute dream to sleep in and room kept spotlessly clean. we had a superior room on the --th floor facing the street and could see the empire state building from our room. continental breakfast was included which was plentiful to start the day and free tea and coffee in the lounge on the -th floor was very welcoming each day. being on madison avenue the hotel is ideally placed for sightseeing and shopping. we walked everywhere (apart from going down to ground zero by taxi). its -- minutes to empire state building another - minutes to macys -- minutes to times square and broadway and the same to grand central. -th avenue is less than - minutes away being the next street. the furthest we walked was up to central park which again only took -- minutes. eating out is easy and reasonably price. choice of restaurants is mind blowing but if you like italian food try tony is de napoli on west --th street near times square - best italian meal i have had and great atmosphere.we will certainly return to new york as its an amazing place and would almost certainly stay at morgans again.',happy
id43885,' the dallas grand hyatt is about what i expected from a large city hyatt. i did not find any of the negativity expressed in other reviews (kids noise etc.). the food is expensive as is food in all major hotels in major cities. rooms were clean staff friendly and beds very comfortable. kennedy book repository museum walkable and train station very close. was there for a meeting and the hotel proved a nice venue.',happy
id43886,' i stayed in nyc with my sister may ---. we did extensive research online and read many many different reviews. we found that the --- hotel had everything we were looking for including a fantastic price of ----weekday ----weekend. the rooms were very clean and modern. the large flat screen tv mounted to the wall the refrigerator in the room modern furnishings free internet access in lobby friendly staff free continental breakfast that kept us full till noon every day and the serene courtyard are just a few reasons why we will return to this hotel. we felt very safe as two women in our thirtys walking around the neighborhood. we went to see three days of rain during our stay and we walked about - minutes to get to this theater although cabs are readily available from the hotel entrance. nyc is such an energetic vibrant city to visit and the --- met all of our needs. i would recommend booking early (-- rooms go quickly) and i would request a room in the back building on the lower floor. (the building closer to the street may be noisier). the hotel has - floors and no elevator this was a minor inconvenience and we preferred the lower room rate to carrying our luggage up a few stairs. (we came to new york prepared to walk and the extra money we saved with the room rate we went shopping with.) we will look forward to our next visit at the ---!',happy
id43887,' stayed in this hotel with - friends. asked for the king size cabbage suite. was only given the semi-intermitent studio. - of us had to endour - nights of out of tune snooring. the swimming pool was small and the water was green. the italian restaurant on the --th floor was over priced as was the chateau deux chublis. (red wine) i would not stay here again. - good remark. great location. a few minutes from mothers bar. but thats another story. thanks.',not_happy
id43888,' this hotel is in the theater district...that is all i can say about it. it is not that convienent to anything. boston common was down the street but not really any good restaurants near by. when we checked in the desk told us that we had been upgraded to the top floor because of our points with marriott. excited we went to our room.......well..we over looked a parking garage no view at all.went back to desk and told them we did not want to over look a parking garage. we were told that they do not have any rooms with a view we were told if we wanted a view then we should have booked at another marriott on the water or the copely marroitt. well on late notice we could not fine another hotel. we had a nice room on the --th floor but if you really want to see boston stay at a happening place and more convienent. not restaurant on site..no room service :(',not_happy
id43889,' dont think you going to be able to park anything in their underground parking lot with any car bigger than a sub-compact. at $-- per day parking they should pay you not the other way around. our first room key didnt work had to make the trip back down stairs. they assigned a -nd room instead of fixing the keycode. i know you are paying the higher price for the location but really there is nothing around this hotel. take a taxi because you dont want to have to try and get your car out of the garage and park it back in there without risking an accident. the restaurant inside the hotel is price gouging you at $-- for breakfast for one. holiday inn is more like monday morning at work inn. its no holiday to stay here.',not_happy
id43890,' great location....very nice hotel...very nice rooms! probably my favorite basic hotel room. the one thing that really bothered me about his hotel was it did not have a club level with amenity? really poor for the hotel. only have - rest. and it is really not that good. but i am going back in september and december again...and apparently they have made some changes.',happy
id43891,' we stayed at this very nice hotel over the new year weekend. we had a nice king-side bedded corner room on the --th floor with a fantastic view. the bathroom is large and they had the best robes ever. bed was comfortable. the hotel is in an excellent location. the one lounge-restaurant was very nice and the food was good but did not have a good lunch menu. the best thing about this hotel is the excellent superior staff. from the valet parking attendant to the chambermaid to the front desk the doorman the concierge reservations lounge-restaurant etc. the best staff ever. whoever hires for this hotel is doing an excellent job. wed go back just based on the merits of the staff. the hotel can use some updating but all and all it is quite comfortable. i think if we returned we would stay in a suite if the cost was not too outrageous and would prefer an higher floor such as the club levels.',happy
id43892,' let me start on a good note the location could not have been better. great access to all restaurants in the gas lamp district and of course the baseball stadium. short drive to train station sea world and the zoo. and the fact that the hotel is rather old adds to the charm. okay now for the other side. the room my husband and i stayed in was extremely small not even a closet just a short bar hanging from a wall. the water pressure and temperature in the shower was inconsitent not to mention you could hear your neighbor shower or flush the toilet at all times of day and night. there were lumps underneath the carpet. the window airconditioner in our room made noise (pow pow pow) every time it turned off. the bed was attrociously uncomfortable and made noise everytime one of us would sit on it. on the other hand my mother and toddler stayed in a room down the hall from us with double queen beds and this room seemed to be much nicer. this room is actually split into two rooms with a door in between. they each had their own tv phone closet and sink. their beds didnt make the noise that ours had and their window airconditioner seemed to have been updated a little. the staff seemed nice and helpful enough and the eatery-drinkery brian is next door had a great breakfast and was a benefit of staying here. if you are on a budget and looking for a quick getaway in a great location wed recommend it. if you are looking for a little more space comfort and luxury try something else.',not_happy
id43893,' i waited one hour for a shuttle for a hotel just a few miles away. called the hotel - times and they kept telling me it was on its way. i finally took a cab to the hotel. the staff is complacent and rude. the rooms are dirty. not your typical dtree. there are better place to stay.',not_happy
id43894,' dont expect anything fancy about this place - you do probably get what you pay for in sf. in august it seemed to be full of families from around the world and therefore felt a bit like a youth hostel for families or for grown up students and their kids. on the otherhand it is got a great location a few blocks from fisherman is wharf and not that far from downtown chinatown etc and is not outrageously expensive. the only thing that is too expensive is the parking at almost $-- a day inc tax! breakfast was a bit of a bun fight to get a table and cook a pancake and was not the highest quality but at least they serve breakfast which few motels do. all in all wed recommend it for families visiting sf who want to be near the touristy things. we would not recomend it for anyone who wants to near the real sf (ie away from fisherman is wharf) or wants to stay somewhere a little classy out of the ordinary or memorable. the only memorable thing was the view of the golden gate bridge but make sure youre on the right side of the building to get the view (we were)!.',not_happy
id43895,' it has a lingering ordor (not sure what it was) had no a-c or heat no locks - no screens the windows- you could walk in the room from the windows off of the ledge to any of their rooms no ice or vending machine it should be sold as a hourly hotel. we felt our safety and our health were in jeapordy.',not_happy
id43896,' my girlfriend and i stayed the weekend in this hotel had a great time i have stayed here before with my boyfriend so i kinda knew what to expect and i was excited to stay here again. pacific terrace is such a cute boutique hotel. we had a ocean front jr suite and the room was great as well as the view. the weather was amazing. the beliboy-valet was super friendly and nice the whole time. the hotel doesnt have a restaurant but they have room service from nearby restuarants and it was pretty good and pretty quick. the free breakfast they have in the morning is better than most hotels that offer the same kind of thing lots of variety. over all i really like most everything about this hotel and i will be definitely be back sooner than later.',happy
id43897,' you guessed it... its an old hotel with thin walls and there will be some noise from the street (you do know this hotel is on the cable car turn around dont ya). if you need a little more peace and quiet book a courtyard room... you wont hear much street noise from there. room was small but cute. service was top notch and the concierge was more than helpful. location couldnt be beat. free wifi coffee... we enjoyed our stay.',happy
id43898,' this is a wonderful chance to be in the city that never sleeps but still have your safe lovely street in harlem! looking like it is in an english little town. we were really surprised by this lovely guesthouse friendly hosts and so easy to get into downtown new york! although we stayed in harlem what might give you the idea that it would not be safe? we never felt unsafe at any moment we came back late in the evening walked through the neighbourhood did our shopping and had nice contacts with the people. also in the direct neighbourhood very lovely nice affordable hip restaurants! just take the --- street metro and you will be in manhattan in a short while taking the express train! we will be back!',happy
id43899,' the hotel was very comfortable and modern. it was ideally located close to some great tourist sights of sf. located a few blocks south of market st it was a lot easier to get to and from the hotel then the ones in down town or union square area. the rooms had a great view of of sf or the bay. the gym was really nice with a variety of equipment. the lap pool is good for a swim or lounging around. the building is leed certified and their display in the lobby showing the energy consumption was a nice touch. there are other parking structures in the area but the valet at the hotel is a good deal if you plan on going in and out of the hotel. the hotel staff was knowledgeable courteous and overall great.',happy
id43900,' we stayed in a space needle view room for - nights and were not disappointed. we arrived at --:-- a.m. and our room wasnt ready. instead of just checking in our luggage they told us it would be waiting in our room when it was ready and that they would call us when the room was ready. they called around - and not only was our luggage already in the room our jackets and fleeces were hanging in the closet. the room had huge mostly floor to ceiling windows with a great view of the space needle. it was the biggest bathroom ive ever seen in a room. the valets were great at getting us taxis very promptly or helping with walking directions. one day we returned to the room to find all our toiletries neatly laid out on a towel in the bathroom. never seen that before! the location does involve a bit of extra walking but no big deal. i never use the mini-bar at hotels but couldnt resist when i saw they had glass bottles of coke(my favorite!). i ran out and asked reception for more and within - minutes they brought another up to the room. as we were checking out we inquired about where to get the light rail to the airport. they immediately put us in their town car and drove us to the rail. it is all the little things that add up to make it a great experience.',happy
id43901,' advertised as -- min walk to white house but actually -- min walk. biggest issue was the rooms were stuffy and smelled like dirty socks even with the air on. could have been solved with windows opening but they were sealed shut. would not stay here again',not_happy
id43902,' second visit to this fs previous was a couple of years ago and just as pleased with our stay. excellent location facilities service breakfast rooms. only (minor) quibble is the strange bathtub-shower combo which loves to leak water out onto the floor but that was the only issue i could think of to mention. otherwise great choice for staying in chicago.',happy
id43903,' single room was so small that if i put my suit case on the floor there was nowhere to walk. no closet or space to hang clothes. bathroom was dilapidated but functional. a-c stopped working. elevator had been out of action for months. i was on the -th floor. it is in a nice area. easy wklk to the metro.',not_happy
id43904,' i do not understand how anyone could possibly give this hotel a bad review. it is absolutely gorgeous. it is a luxury hotel with impeccable service. we just got back from a week stay (may ----- ----). we have three children (ages - --- - --- and - months). the kids loved the hotel and are already asking when we can go back. we stayed in a regular guest room. upon arrival we asked for a microwave and refrigerator for our room. these items were quickly brought to our room and were great to have with the small children. the rooms are spacious and very clean (i am very germ-conscious because of the children). the staff at the hotel is wonderful. every single employee (from pool staff to bell hop to front desk etc.) would say hello and ask if we needed anything when we walked by. they definitely want to provide --star service. the hotel grounds are beautiful. there is a botanical garden and waterfalls all over the place (beautiful at night). our children loved the pools (there are - of them). there is a water spray area for toddler-small children and the slide and lazy river were great for our - --- and - --- year old. i saw much older children enjoying them as well. we researched many hotels before choosing this jw marriot and we have vacationed in many luxury hotels and this definitely ranks as one of the most classy and prettiest hotels we have ever stayed at. we will be back!!!!!',happy
id43905,' we were there for a national student convention. we were very comfortable. beds are comfy ac blew really cold. riverwalk was easily accesible and the alamo was about a block away. this hotel is within walking distance to most attractions. very clean & staff is extremely helpful and polite!',happy
id43906,' i am a regular mon-thurs business traveler to la. ive been staying in the westin bonaventure hotel in downtown la since december ----. it is a great business hotel and it has many conveniences. unfortunately i stayed two weeks ago in room ----. (yeah i have a good memory for numbers) it is one of the smaller suites on the top floor of the hotel (aside from the restaurant and rotating bar levels which are -- and --). room ---- had bed bugs. i didnt see the bugs but i noticed the bites immediately. like i said i am a very regular traveler and have heard about these things. they were definitely bed bug bites the right pattern the right appearance the right insanely itchy sensation i have read about. id never actually gotten the bites before but im sure these were bed bug bites...also i noticed it the next morning after staying in the hotel and i did not have them the night before. there is nowhere else they could have come from. the manager at the front desk who is very friendly and helpful he always helps me out since i basically live in the hotel is named patrick. when i told patrick that my room had bed bugs and that i was sure they were bed bugs he explained to me that it is very difficult to prove anything but that he would have someone inspect the room. they didnt find anything..which isnt surprising since the bugs are really small and really hard to see and usually live in places that we cant see unless we rip out floorboard and mattress fluff. he said they would fumigate the room anyway. i asked him to call me and let me know when they had fumigated the room and to keep me posted if they did find the bugs etc just for my own peace of mind. (i mean i really do live in this hotel) he still hasnt called me back and it is been about two weeks. obviously that sucks and im a little pissed at patrick. but i am more upset because right now i am in the westin bonaventure hotel in downtown la writing this review at --:--pm in a room on the --nd floor and i cant sleep because my skin is crawling thinking that it may have bed bugs. im not sure why i came back to the hotel because ive gotten so used to living here i guess i didnt think i wanted to leave. i mean dec thru may were fine no bed bugs to worry about. needless to say ive decided to switch hotels for next week - or maybe even starting tomorrow night. i cant sleep here anymore. if youve never had bed bug bites trust me you dont want them and you should not stay in this hotel for at least a little while and you should especially not stay in suite ----. i feel bad for besmirching the hotel is name but it is the truth and i thought i should warn other travelers. best a',not_happy
id43907,' well located for restaurants and taxis as well as plenty of places to walk to for eating and shopping. three easy blocks to chicago is miracle mile (michigan ave.) and bonus> there is a starbucks adjacent to the lobby. the in-house cafe next to starbucks has some great breakfast sandwiches too. typical courtyard desk and work chair in room w-usb n wall for computer.',happy
id43908,' we stayed at yotel for - days during a city-trip to new york city in the beginning of may. the location is quite goood : it is a ---minute walk from times squareand you have the subway at - blocks. in the other direction you have the hudson river bank with the uss intrepid on display and a park with a bike rental. we had a standard room which was not big but cosy and well thought-out. on every floor there is a galley where you can get free coffee (italian lavazza) and several other hot beverages along with a sink and a microwave if you want to prpare a sandwich or something. there is a food emporium accross the street. yotel does happy hours each night where they offer drinks at reduced prices which you can combine with tapas-like small dishes for -usd a piece. the choice is ok and the quality is top-notch. there is no official breakfast included. the restaurant (doyo) offers a buffet of all kinds of muffins and hot drinks for all the guests. that is free. if you want something specific (omelette fresh orange juice ...) you can order à la carte in combination with your muffins. i loved the hotel even though the streets in the neighborhood get very congested on a friday and saturday until after midnight so it is not really quiet. it is very good value for it is price and well situated i loved the geeky side (you checkin on a computer the reception is called mission control and they have this yo-bot taking care of your luggage) and will surely come back.',happy
id43909,' i booked a room at this hotel for my boss and the location for the event ended up changing. i called the hotel - weeks prior to the date of the stay and i was informed that i cannot cancel the reservation as it was booked on a book early and save special. granted i should have paid attention to the fine print i did not as ive made this mistake before and other hotels will allow me to cancel the room without being penalize but they value our business. after the hotel employee informed me i could not change it i asked to speak to the manager. eventually i spoke to the general manager and she informed me that they would not cancel the reservation and i should have paid attention to the fine print. i was appalled by the way she spoke to me and i left her know that we (kaiser permanente) would not use their establishment ever again. she said that is fine . ive worked in customer and i am floored a general manager would speak to customer in the fashion. i have let anyone who will listen to me know what happen to me and ask them not to book at this establishment!',not_happy
id43910,' we loved our stay at the doubletree iah. it was our first time staying at the property. we found everything from the check-in process to the business center all in outstanding working order. i did not like the first room assignment so i called downstairs and they found me a spectacular room overlooking the beautiful pool and best of all with a cheerful friendly smile!!! we loved it!! we will stay here again when the opportunity arises. they also hosted our hs prom and the food was well presented and tasty. the wait staff was extremely helpful and made the entire experience a joy!!',happy
id43911,' located in midtown of manhattan. ---metres from empire state building. very clear and comfortable air conditioned working well safe box on room included simple breakfast included with hot coffee (american) bread milk tea orange juice croissant butter and cheese. only jam was missing. internet free access. referring the price: very goodconsidering the hotel rates in nyc. i suggest to everybody budget travellers',happy
id43912,' the cloud club reception is a great idea and a wonderful experience. an evening walk along the inner harbor was very relaxing. complimentary breakfast was much more than i expected with eggs sausage toast fruit and baked goods. coffee hot tea juice etc. the hotel is small but clean and well run. parking is across the street and convenient. next time im in baltimore ill be sure to stay here again.',happy
id43913,' during my stay here at the marriott marquis & marina in san diego for the iasa convention i was unfavourably impressed by the slow service. i suspect it may be due to the fact that they have difficulty handling large conventions although i dont think they would ever admit it. here are some examples from my two short days: -) the ispoon incident: i ordered takeout from an indian place nearby but didnt receive any cutlery. i called downstairs and asked if they could please send up a spoon which i thought would do the job. they said they could in -- minutes. -- minutes later with my food cooling significantly still no spoon! i called downstairs again and was told that someone was on his way and would be there in -- minutes. -- minutes later someone did come with a spoon but my food was cold. the kicker? -- minutes later another person came with another spoon which was now useless. i should have just walked two blocks to starbucks bought a coffee and got a spoon there. -) housekeeping: having flown in from overseas i was badly jet lagged in the morning and put out the do not disturb sign until early afternoon. i then called the front desk to let them know i was leaving the room and that i would like someone to come by and clean it. when i came back -.- hours later the room had not been cleaned. i telephoned to ask why. thus began a -- minute saga of them sending people up to replace towels and empty rubbish bins. during this period three different people actually came up to the room effectively to do the same thing - completely redundantly. i felt sorry for them because they were earnestly trying to help; it just seemed the communication had broken down somewhere. -) can i help you sir?: having finally resigned myself to the fact that it was probably better just to walk to the grocery store than to order room service i went downstairs to ask where i could find the nearest ralph is. but i couldnt talk to anyone because the people at the bell desk just stood there and stared at me when i walked up to the counter. it was weird. i finally managed to locate the concierge in the large lobby. he was at a computer station in the corner of his large enclosure carefully trying not to make eye contact with anyone. awkwardly i stood there for about a minute before finally blurting out: hello! do you know where i can find a ralph is? . when i got back from ralph is i called to complain about the service and this was the most annoying bit: when i tried to explain how poorly things had gone during my stay describing all of the above incidents the lady on the phone reverted to the explanation that we have different departments and we at the at your service desk are not in charge of housekeeping or room service. i told her that didnt matter to me. i just wanted to know what was going on. she transferred me to a manager who again offered the explanation that we dont have any control over what department x or department y does here on the at your service line . it was like she worked for some sort of hugely complex bureaucracy with ministries of housekeeping room service and spoon delivery which - all completely autonomous! anyway my recommendation is to avoid this place unless you plan to spend the entire day outside the hotel golfing or going to sea world or whatever. maybe most people do! i probably confused them with my jet lag and erratic hours but come on a hotel of this size should be able to handle it. again i suspect that they were pretty slammed by the convention although they assured me this was not the case.',not_happy
id43914,' i had a last minute business trip and didnt find a good deal but did find good value at the distrikt. room was very nice (small but it is ny) crisp comfortable free internet. front desk staff was very nice and professional helpful. great location in terms of restaurants and subway access.',happy
id43915,' part of my week trip was staying at this lovely hotel. the staff was the best. rooms were spacious and well appointed. room service was excellent. they aim to please their customers here. i loved this place and would definitely stay again. heck lots of famous people stay here! you cant beat it.',happy
id43916,' great location (really close to the metro station) nice spacious rooms but i had lots of problems with the service. i checked in and was assigned a room that had not been cleaned. i called down to the front desk and they told me to come back down so i could be assigned another room. i asked if someone could just bring me the key to the new room so that i wouldnt have to lug my luggage back down since it took me a full -- minutes to even get on the elevator because of the volume of people using the two small elevators. they said they would get someone up to me asap. i was able to relax for about five minutes in a chair in the room before housekeeping showed up and asked me to wait in the hall because they had to clean the room. i stood in the hall for another twenty minutes waiting for the key. i called back down again and noone seemed to know anything about me being assigned a new room. they finally worked it out but it was very frustrating! the new room had a burned out bulb in the closet. i called down twice (once a day for two days) to have it replaced...it never was. it was very inconvenient because it is a deep closet and hard to see in the back without light. i had multiple problems with the wifi access ($---day) when i asked for help at the front desk i was referred to someone offsite who couldnt solve the problem. i got bounced around for about a half hour before they were able to get me online. maybe it was just my bad luck to get such bad service? at a rate of $---+-night i just expected more.',not_happy
id43917,' this hotel had friendly staff but their friendliness did not make up for the inadequacies at all. when we arrived our room was not ready even though we booked several days in advance. they gave us a different room which didnt have a phone. they got us a phone which was good. the pullout bed did not have any pillows or blankets. they brought them to us at midnight. not good. in the morning we noticed that the carpet around the vanity mirror was completely soaked. we told them and asked for additional towels so we could get to the bathroom without sloshing through water which they brought. they said they would get it fixed in the morning which they did not. we asked if our initial room was ready yet so we could transfer there. they told us someone else had rented it. when we checked out they gave us a discount of --.-- however the posted guarantee said that if there was a problem and they didnt get it resolved then the night is stay would be free. we feel they did not honor their guarantee and as such will never stay there again.',not_happy
id43918,' i have stayed at a lot of wonderful hotels many of them being at the four seasons but i have never stayed at a hotel with better service than this. our stay was absolutely wonderful! there was so much attention given to detail and they gave fabulous customer service. this hotel made sure we were taken care of and pleased with our experience there at the four seasons. i would definitely recommend this hotel to everyone!!',happy
id43919,' we stayed on the -rd floor at mainstay suites which absolutely reeked of cigarettes. our room was a nonsmoking room but it still smelled like an ashtray. the other floors were not too bad. the carpets are disgustingly dirty throughout the hotel. i would not let a small child crawl on the floor of our room. that said the rest of the room was clean the rooms are spacious the bed was actually surprisingly comfortable and the plumbing and ac worked great. it does have free wifi and an adequate free breakfast. so overall it is a good deal but i wont be back- will spend another $-- a night to stay at a place that doesnt stink.',not_happy
id43920,' i come every year. the hotel is excellent perfectly situated and the staff is great. also very nice restaurants in the hotel and nearby',happy
id43921,' travelled with a friend for a quick getaway. we were in a room with - beds fridge & micro(we were in room ---) room with views of clark st. as always it was a great stay staff very friendly and willing to help in any way possible. if your not a continental b-fast kind-of-person i would suggest the golden nugget one block south of diversey on clark.',happy
id43922,' it has the basics; the room was clean and big enough. the hotel is connected to the mall downtown via skybridge so that is convenient to get to restaurants especially if the weather is bad outside. there is a starbucks in the lobby downstairs but it closes early in the afternoon.',happy
id43923,' all the other reviews were helpful in selecting this hotel. yes it is a very old hotel that has been renovated. yes the bathrooms are very small and the hotel can be noisy (ask for a room facing the back of the hotel). the beds are very comfortable and the location cannot be beaten for the price we paid. downside was the park right across the street. be ready for some fairly aggressive begging it is constant. we could not find any restaurants on sunday morning so ate at the hotel. expensive but good food. right around the corner is the soho market. the have a breakfast buffet for $-.-- per pound but we found the food to be cold. the fruit was very nice though. the next day we order breakfast cooked to order...there are - under $-. and they were very nice with lots of food. we also found the mozart cafe at --th and h. delicious food sandwiches and bakery items. also quite reasonable.',happy
id43924,' this is not a three star hotel. at most i would rate it two stars. the hotel is run down very outdated and a complete disappointment. the pool area is not climate controlled and was --- degrees f during our visit. they have a thermometer on the desk when you walk in. there is no restaurant thus no room service. we stayed in a double on the --th floor which thankfully was a quiet room. the bathroom was tiny the sink was tiny. we honestly cannot believe this is considered a three star hotel. the location within the city is about the only thing going for it. if we hadnt prepaid (to get a better rate ha!) we would have ran as fast as possible to the hilton next door! positives: friendly staff free shuttle location negatives: scratchy sheets tiny bathroom pool area not climate controlled run down decor not the cleanest',not_happy
id43925,' recently stayed at the marriott-marquis- had a $--- gift card for marriott this hotel wouldnt take it. it was very annoying and ridiculous. tried to use it at check-in to help pay for the overpriced hotel in the first place and was denied that told that it would probably work in the gift shop-like i am going to buy $--- worth of gifts! went to the gift shop a few days later to buy some cute souvenirs which were also overpriced and the gift card was scanned and denied there. the cashier who couldnt speak english told me it had a $- balance on the card and it was denied. she tried to scan the thing two or three times. i eventually called in for a balance after paying for my things and the balance was in full. cashier told me it would work in the restaurant for sure. i never even tried this after having been embarrassed by this card many times already. no one ended up being any help for me as to why i couldnt use the card to help pay for my stay or gifts etc. they just told me that i couldnt. these are my complaints. everything else in the hotel was pretty normal-average that one would find at a marriott anywhere in the world.',not_happy
id43926,' this hotel is absolutely disgusting. first the sidewalks and hallways were gross and dirty looked like they had never been cleaned. this hotel boasted suites and every room had a kitchen. too bad the cleaning staff didnt do a very good job. there was rotting food in the disposals it smelled so bad we ended up putting a wet washcloth in the drain to block the smell. we would have changed rooms but this was already the -rd room we tried. the first room had maintanence going on and rubble everywhere. the second room was not the bed preference we reserved and there was leftover food bags all over the kitchen and dirty dishes on the counter. the staff were not very friendly and would rather talk on the cell phone then to help a customer. the attempt to spuce up the room with new paint looked like it was done by a - year old. the pool and spa closed at -pm way too early. why did we stay? with the us open in the area there wasnt much else to choose from under $---. the price we paid was also out the window at $--- a night. a $-- motel - would have been leaps ahead. i wish i had taken pictures for all to see just how bad it was.',not_happy
id43927,' the renaissance is in a perfect location for visiting all the brilliant sights of new york. it is appearance inside upon first impressions is very smart if a little dark. the taxi driver who brought us in from newark airport found it with relative ease even tho he wasnt familiar with the hotel address. we got a very inviting and warm welcome from the staff on the desk (eric and a lady whose name i didnt catch) and they were very attentive to our young son(age -) who arrived tired but very excited !!! when we booked over the internet there was no guarantee that we would get the room we requested i.e a two double bed non smoking room on a higher floor. when we arrived at around -.--pm we were advised that if we wanted to check in straight away there was a two double bed smoking room available on the --th floor. we opted for this on the premise that we could change our minds if we thought there were any lingering smoke odours. the room was fine and i couldnt detect the smell of smoke or anything else unpleasant!! the view looked out over the entrance of the hotel and although you couldnt see the full view of times square as such it was still a busy bustling view.',happy
id43928,' this is without the best hotel i have stayed in full stop. on arrival i looked at the entrance and my heart sank. basically a doorway and an awning that’s all that marks the front of the inn at union square. even as i entered i was filled with doubt and felt i was on the edge of yet another disappointment. how wrong i was. if i said the reception i received was amazing i would honestly be cheating you of the true experience. we were made to feel like the most special customers on the planet. courtesy was displayed in abundance; whoever trains or selects the staff should receive a medal. they couldn’t give us enough advice or assistance with planning our stay. nothing was a problem in the slightest. i was deeply impressed by the service i received a big thank you to everyone there for that. i found the room very bright airy and comfortable. the decor was to a good standard and the fixtures and fittings seemed totally appropriate for my requirements. the hotel is full on environment aware so everything is about going green. and it works. there’s even a superb mission statement outside the lift that supports the hotels commitment to the customer and to the environment. and i firmly believe they mean what they say. breakfast was served down the corridor in a special reserved area. mmmmm i thought sounds dodgy but you know something even that was great! a nice touch was the local newspaper on the doorstep in the morning. it all really got too much when reception rang me totally unprompted to ask if they could book me a taxi as i was leaving in the morning. absolutely switched on to every need i reckon. -- out of -- to this hotel. thanks for the superb stay. this hotel should be the benchmark for all others to meet i’m totally serious. definitely don’t go anywhere else you’d be crazy...... im going on so much about how good it is i forgot to say the location is good as well. the trolley car stops just at the end of the road and there is buses and taxis enough to go around. stuck for info ...... ask at reception :-)',happy
id43929,' see the long march -- review for lots of details that i wont try to duplicate. if youre a hilton honors member (no charge to sign up) check the website occasionally for rate changes. we were upgraded to a suite probably because bookings were down for those days. the front desk took pains to locate us in a quiet spot. we heard few sirens and no hallway noise. the room decor isnt exciting but everything worked and was clean! for my taste the tea bags at breakfast are better than the ones in the room. the sofa cushion tends to slide around when you sit on it. there are delicious cookies in the lobby at - pm and they go fast! but fruit is always available too. there are restaurants for every taste in this neighborhood and the hotel is easy to access by car.',happy
id43930,' we had a beautiful view of pennsylvania avenue. our room was very large and clean. the bed was comfortable as is usually the case with marriott. the concierge lounge was a little lacking in cleanliness however and the food there was marginal. raj at the concierge desk was fabulously helpful. you can walk to all the major sights easily from here. be sure and arrange a tour of the white house in advance with your congressman. it is two blocks away! the walls are a little thin however so you may hear your neighbors next door on occasion. overall we will certainly stay here again.',happy
id43931,' they have the worst costumer service ive ever experienced. i stayed at this location while traveling on business. materials were mailed to the location so that i would have them ready for a presentation and the shipment was never located. they charged $-- per night for parking and charged me and my coworker both for one car. even though i pointed out the mistake they still fought me on giving the refund and i had to request it twice. we still had to wait over -- mins for them to locate our rental car in the parking garage. it is insane. the hotel in itself is old rundown and muggy in the rooms because the ac just makes noise but doesnt actually blow air. the only staff that was helpful was the doorman. i would never stay here again. it is a great location but not at all worth it.',not_happy
id43932,' came here on business at one of the nearby hospitals. the hotel is newly renovated but atypical of the normal embassy suites. the rooms are bit smaller but have very nice layout and are beautifully decorated - with an excellent desk for business and lots of outlets for electrical gear (laptops etc). the new beds offer a comfortable nights sleep. wifi is free (not typical at many embassy suites) and the staff were wonderful. the manager is reception and cook-to-order breakfast is served in a large area on the -th floor with outdoor seating. the breakfast choices are not as good as many embassy suites however. they only provide valet parking for $---day - in and out privileges. one of the nice aspects is the location in downtown which one can easly walk to a number of great restaurants (recommend killer pirrahna sushi and mi cocina mexican) stores and a movie theater. i am returning here next time.',happy
id43933,' the omni is located right in the middle of michigan avenue in the middle of all the action. rooms are great all suites. nice big bathrooms good linens and products. staff there very nice and helpful. they have a breakfast buffet and a bar but i never checked it out. also nice workout facility and indoor pool. you are walking distance to everything in chicago. would definitely stay there again.',happy
id43934,' my wife and i stayed here last week for - days for a business function. the hotel itself has a modern-style look but the rooms themselves were not as functional as we hoped. all of the rooms are outfitted with modern style light switches that allow you to control all of the lights in the room...from completely dark to completely bright. these are difficult to use but you will get used to hitting them --- times until you find the settings you like. the room is standard size for new york maybe even a little larger for us because we had a corner room. the tv was very fuzzy for watching any of the sports channels but we didnt spend much time in the room. the bathroom was very small with the shower having very low flow. this was frustrating as it took quite a while to take a shower in the mornings. the beds were very comfortable however. there was a fitness center in this hotel and it was pretty good. even had kettlebells and a punching bag-gloves--which was fun. the location for this hotel is great. it is walking distance to times square and the south side of central park. if you want to go further having grand central next store connects you anywhere in the city pretty quickly. this convenience alone might be worth some of the downsides of the rooms themselves.',happy
id43935,' the hotels exterior blends in well with the awe inspiring city hall right across the street. the interior was recently ( dont know when ) upgraded and has that newer hotel feel our room was clean and comfortable and looked like a basic courtyard hotel room. we ate sandwiches at the hotels restaraunt wich was good but not great. the atmosphere was relaxing and inviting wich was a needed retreat after beeing on the busy streets of philly. best tips dont use mapquest to find this hotel ( it is not correct ) use the valet parking. it is a steep $--.-- a day but finding good parking can be difficult. you will have to walk alot or take the philly flash to get around',happy
id43936,' this hotel is hard to find but once you find it you will be pleased. free parking right next door. once you arrive you dont have to go anywhere....conference rooms and restaurants are within the complex. overall service was excellent and rooms were high quality and clean. just a few flaws that need to be mentioned.....no morning paper at your door. fitness center is not well designed. both treadmills were extremely noisy because the tv was attached poorly to the top of them. all equipment have tv is but it is difficult to get them to operate properly. as i was having problems getting my tv to work the man next to me said he spends many nights at this facility and the tv is are always giving fitness center users problems.',happy
id43937,' my ac went out in my home i didnt even know the hotel existed so we checked in as it was down the road from my house. wow... what a great place. im an spg platinum member this is another property in the starwood profolio. i spend --- on the road and found this place to be great. the concept was a cross between an aloft and w hotel but much better. clean hotel centrally located across the street from the dallas galleria mall. walking distance to some great dinning. fantastic workout facility indoor pool great bar and restaurant. incredibly clean. if your business takes you to north dallas this is the place to stay outstanding customer service from all - great value! pet friendly!!!',happy
id43938,' this is the best place to stay in la. location is central service is excellent rooms are great.',happy
id43939,' this is the best located hotel in downtown memphis [peabody included]. rooms bathrooms and beds are great we found all staff pleasant and helpful. my only gripe was housekeping carts always being on the corridor and room service plates hanging around corridors too long. we got a - night for - deal which made it great value [good job given how much money it is possible to spend in memphis as a tourist!] .',happy
id43940,' hotel could improve carpeting wallpaper fixtures baseboards etc in the hallways and room. the lobby areas were clearly renovated recently but they should have kept going. service was ok -- had billing discrepancies that needed to be corrected and i asked multiple times before it was done. overall i expect more from a wyndham and had better experiences in the past at other wyndham properties. on a very positive comment the food was excellent. some of the best hotel banquet food i have ever had. ate several meals as part of a conference and the food was suprisingly good.',happy
id43941,' my family and i arrived at the hotel several hours prior to check-in. my daughter had come down with a high-fever and soar throat so the front desk staff stated they would expedite our check-in (two connecting rooms) so we could attend to my sick child. we never received a phone call that our room was ready and we were not able to check in to our second room until -:--pm. what a disappointing experience for the family. the room was clean and comfortable but the the lack of follow through was beyond acceptable. with so many other hotels in the d.c. area i would never recommend this property.',not_happy
id43942,' great location newish boutique ambience but unusually noisy rooms where corridor conversations could be heard very clearly and surrounding rooms conversations were clearly audible.',not_happy
id43943,' we come to new york often and have stayed pretty much everywhere. the setai far surpasses the other luxury hotels. we stayed in a studio suite and it was huge! the room was well appointed and very clean. room service was quick a little pricey but quick. the staff could not do enough for us. everyone was friendly and helpful. the hotel is in a great location for shopping restaurants and the theater. we will definitely be staying at this hotel again.',happy
id43944,' i took my daughter to ny for an --th birthday present and on arrival at jfk we headed for the reservation desk and were allocated this hotel - i asked for a reasonably priced hotel which was central - and got exactly what i asked for! the rooms were more than adequate - lovely clean and crisp bedding - rich furnishings and a super bathroom - all we needed was a place to wash and sleep (though we didnt do much sleeping!!) which was central to the sights. the hotel is ideally situated for all the sights - we saw everything we wanted to in our four days there although the pace was pretty fast! apart from the obvious - an absolute must is a visit to the marriot marquis hotel at times square - go in there just for the elevator ride up to the top - its awesome - all the floors go flying by - my daughter and i spent about half an hour in the elevator before settling down in the revolving restaurant - this takes about an hour to do one revolution - the coasters are marked with the sights so you know where you are - and for about £-- you get an all-you-can-eat buffet whilst you watch the skyline of nyc go by - fantastic! also we went in october (autumn) so the queues werent at all bad. the only time we had to queue was for the empire state building and there we queued for about - hours. we took a horse and carriage ride around central park (recommended) and our guide told us we had picked the best time to visit new york because the queues were the smallest they ever are - we were able to jump straight into the first of a few carriages in line - the guide told us during other seasons you can expect to wait --- hours for a carriage! also central park in autumn is awesome - the lovely golden colours etc. manhattan is fantastic - very much calmer than i expected - the traffic is quiet and the streets are free from litter - at least it was when we went there. i could go on and on about our trip but as for the hotel - we found it served our needs perfectly. the staff werent the friendliest people on the planet and the bar area was a bit stuffy and business-like but for a base to rest ones head and shower ones aching bones it was great - would definitely stay there again and recommend it to anyone.',happy
id43945,' we stayed at the mlw for approximately - days on business. we felt the stay was comfortable service good and the food better than average. the best aspect about the mlw was it is central location to the north end and downtown boston. all of the downtown attractions are within easy walking distance from this hotel. public transportation is easily obtainable close by to allow a person to explore boston attraction further away. we would have no issues staying here again.',happy
id43946,' my husband and i stayed in this hotel for three nights in early september using our priority club points. checking in took rather long and we were only able to go to our room around -pm. the staff were very friendly however and apologised for the wait. they also greeted us whenever we came back to the hotel after a long day out and were very helpful with directions. in my booking i had indicated that we were on our honeymoon and the staff actually took note of it and congratulated us when we checked in. we were also given a complimentary bottle of wine and had the words welcome spelt out using candy on our bed. that was indeed a very nice touch. we stayed at three holiday inns during our honeymoon and this was the only one which noted we were on our honeymoon. thumbs up! the room was ok sized and clean. the bathroom was rather small but that was ok since we didnt need much space anyway. we wished however that there was a safe deposit box in the room rather than at the reception counter. on the whole it was a great stay and i wouldnt mind staying there again. a good place to stay if you want to be near but not too near times square.',happy
id43947,' we chose the hotel as it is amazingly central non-corporate and very well priced. we were not disappointed with the hotel which was charming and the staff who were friendly and helpful. the room was extremely clean and comfortable quiet (we were at the back) although decoratively somewhat tired with evidence of a previous roof leak on the ceiling. we too were disappointed with the breakfast - very fatty food with limited choice which on one day would be fine but an exact repeat each day was unfortunate. only other problem to report was a strange drain (?) smell around the lift and basement area and the water in our lavatory overflowed on two occasions...... the staff dealt with this quickly and efficiently however but we felt it might be part of a ongoing problem. we would still certainly return in the future but would like to see an improved - or at least varied - breakfast and of course the drain problem solved. the newbury guest house offers great value for money in an excellent location and is a perfect springboard from which to explore boston. thanks!',happy
id43948,' we stayed at the westin st. francis in san francisco and had a very nice stay. it is a beautiful hotel. we stayed in the new part and had a fabulous view of the city and bay. when we were checking in the clerk asked us if we would like to follow their green policy she explained it slightly and we said yes because we like to save water and we have no problem sleeping in the same sheets or using the same towel more than once and we were going to earn westin points. as it turned out going green at the saint francis means that you do not get any maid service until you have stayed at least - days. we thought they would still come in the next day and empty our trash and make up the beds but we never saw hide or hair of a housekeeper. we called and asked to be taken off the green program because we would like to have our trash emptied and at least make up our beds. we could not see the green in that besides the fact that the hotel is saving green on their maid services. we will stay there again but we will not go green at the saint francis.',not_happy
id43949,' the pointe hilton was a great place for a girls weekend getaway! we arrived at night and in the morning we walked the property to get our bearings. the resort is gorgeous! our suite was on the mountainside area very quiet and up on the hill. we walked down the hill found the pools workout area and restaurants. our suite was very nice well decorated and very clean. the staff at this resort couldnt have been more pleasant from check in to room service to the concierge. we did use the free shuttle service to get around the resort a few times and this was easy and quick. we dined at pointe in thyme upon our arrival for a late snack and drinks and i would recommend it (except for the occasional smoker!). for breakfast we had bagels and cappucino from the lobby store and brought these out on the patio overlooking the adult pool. and our last night we dined at different pointe of view at the top of the cliffs. we had early reservations -:-- so that we could see the sunset and watch the city of phoenix change colors. the restaruant is a bit pricey but the food and service were excellent and the view.... perfect! we enjoyed the pools and went to the falls pool (a little noisy) and the lower pool (very quiet). we recommend the strawberry margaritas while lounging by the water here. other recommendations while in phoenix: hike camelback mountain early in the morning visit the phoenix museum of history in heritage square and have lunch in the arizona center close by visit frank lloyd wright is taliesin west and if youre a pizza lover as we are definitely go to pizza bianco also in heritage square! it was wonderful and worth the - hour wait!',happy
id43950,' had a lovely stay at the orchard nov -----. the room was spacious and quiet the bathroom spotless and the location fabulous. we made use of a lot of the extras--complimentary dvds (great) car service (great) complimentary breakfast (eh. .. .). our flight schedule meant we needed to check in early and check out late both of which were graciously accommodated. a couple things to note--bring a laptop as in-room dsl is free; beds are hard but not uncomfortable (ask for extra pillows). linens are mostly very good but not consistently so there was invariably one scratchy pillowcase or a rough sheet in with the lovely frette bedding. staff was competent. this is a bit petty but i had mentioned when i made the reservation that we would be celebrating our --th anniversary so i was a little disappointed that there wasnt so much as a congratulations thanks for staying with us card in our room. but for this price im not complaining about the details. all in all the orchard is a great hotel. we got a $--- rate as quoted on quikbook (we booked it through the hotel itself not the website). not as luxe as some not as trendy as some but for that price the location and ameneties cant be beat.',happy
id43951,' i dont normally leave reviews but i came to charlotte for - weeks on business and originally planned on staying across the street at the super -. after one night staying in a room that was dirty loud unsafe and dealing with their extremely rude staff and getting overcharged i immediately switched over to the red roof and i am so that i did. first and foremost the staff was exceptional! they were professional friendly and very helpful. my room was clean and spacious and my bathroom even had a jacuzzi tub. safety was a big concern of mine and i never once felt unsafe here even when i got back late in the evening. there were no sketchy people hanging around to make me feel uncomfortable and i highly recommend it for families. the breakfast was great and it only took me about -- minutes to travel uptown in the mornings including traffic. literally the only issues i ran into over the course of - weeks was that i my room key didnt work a few times (which they fixed right away) a lightbulb didnt work and parking was limited in the front. the only noise issue i had was when a family with loud children stayed in the room next to mine. the staff was very accommodating and gave me a new room right away. the wifi worked great as well. i would definitely stay here again and highly recommend this hotel.',happy
id43952,' we got a sweet deal on priceline but based on other tripadvisor reviewers advice we accepted a $-- upgrade when it was offered upon checkin. this got us a slightly quirky looking but very comfortable and attractive waterfront room. one evening there was a wedding reception in an adjacent boardroom which might as well have been in our room given the extraordinary amount of noise. the staff were apologetic but there was little they could do. the worst noise came the following morning at -am as the hotel staff made an incredible noise cleaning up the previous night is event. on a positive note every staff member we spoke to was unfailingly polite from checkin to parking valets and especially the wonderful breakfast waitress in the restuarant. the only improvements i can think of besides soundproofing the boardrooms would be to add a self-park option include internet and breakfast in the upgrade package and include some bubble bath with the amenities (to make the most of the clawfoot tubs!)',happy
id43953,' my daughter and i stayed at this hotel and we were very pleased. we liked the atmosphere as soon as we walked into lobby (nice music playing) the surroundings were modern and very clean lines. they are pet friendly too. however we did not bring our dog but was pleased to know such a nice hotel accepts pets (they even had treats for visiting pets). the staff was excellent. the room was clean and in excellent condition. the bed was very comfortable and all the ammenities were up to my expectations. look forward to staying there in the future. economical.',happy
id43954,' we have stayed at this hotel twice now and both times were for flying out the next day. it is nice to be close to the airport for when you fly out the next morning. they have a shuttle service that transports from the hotel to the airport. we have not run into any problems with the shuttle service.',happy
id43955,' we travel the country meeting with our associates every winter. this was our first stay at staybridge suites if they are all as great as this one we will be very travelers. emily blackwood is the director of sales she and her staff were most accomodating to our group. the hotel is clean modern and very comfortable the free breakfast was wonderful as well as the afternoon reception the beer was cold and the snacks hot. overalll i would enthusiasticly recomend this hotel. thank you emily and staff.',happy
id43956,' we chose to stay at the radisson based on price and location. radisson has a lowest rate guarantee policy - if you find a lower rate anywhere on-line they will match it minus --%! we found a cheaper rate on hotels.com and after submitting the information to the radisson - they guarnteed our room at the lower rate - which was a fantastic rate for a hotel in new york city. the location is good - it is centrally located and very close to macy is and the empire state building. it also has easy subway access which we used alot during our stay in the city. the rooms and bathrooms are small but functional. we didnt plan on spending alot of time in our room so they were okay with us. the bellhop service was excellent. we were traveling with another couple and the bellhop was excellent in unloading and sorting our many bags. they also held our bags for us after checkout so we could finish our touring of the city without having to worry about our luggage. when i wrote this review the trip advisor rate for the radisson was $----night - i wouldnt classify the radisson as a $--- hotel. but it is an excellent value for around $----night. overall we had a great stay at the radisson!',not_happy
id43957,' i was visiting los angeles for a few days and i found the shelter on a whim. i was a little hesitant because it wasnt on the beaten path (hollywood-sunset). it turns out this hotel is in korea town and is the perfect place to stay in l.a. there are tons of restaurants and shops in walking distance and downtown is right around the corner. ive been to l.a. before and downtown was kind of a dump but they have really made it a scene and i had a blast at l.a. live and the bars down there. i will never stay in hollywood again. the hotel itself is in a neighborhood that was very safe and quite with plenty of transportation. when i got to the room i felt like i should have paid $--- more than i did. i couldnt believe how nice it was. hardwood floors flat screen with direct tv. the bed was and extremely comfortable pillow top mattress and the bathroom had brand new everything. all and all a great experience the staff was extremely helpful and friendly with plenty of suggestions on what to do on a tues. i will never stay at any other hotel when i visit l.a. it made me want to come back soon. dont miss out on this new l.a. gem!',happy
id43958,' i made a last minute reservation for a saturday night using my priority club points. the location is fantastic the check in area was beautiful and the members of the check in staff were very nice and professional. the room decor was new it was very clean and also roomy (for nyc). and the complimentary breakfast was great but the room was very crowded with guests. however as crowded as it was they kept the breakfast choices well stocked. id definitely choose this hotel again.',happy
id43959,' this hotel is on the shore of the hudson river. we got a statue of liberty room which had a good view. battery park is a bit out of the way for getting around if you are only in new york for a short break. however it is very close if you are wanting to do the statue of liberty ellis island ---- memorial and wall street. the hotel itself is okay. it mainly serves business clients. we opted for a club room so we could use the club lounge. but the club lounge was very disappointing. the food was not that great and drinks options were minimal. two bottles of wine were left out in the evening. the soft drinks ranged from coke lemonade or water. the coffee machine was out of order. i really dont think it was worth the extra money. we had a meal in the restaurant and as it was restaurant week we did have some reasonable choices and the food was good. we decided to go to the main restaurant for breakfast the next morning instead of the club lounge but they seemed to be taking ages to get people seated. in fact one group of - walked out. after waiting ourselves to be seated we thought that they were not quick enough bearing in mind you wanted to get out and about to see things. so we left too and found a coffee shop a short walk away. one thing we noticed about this area and in fact the whole of new york was how much scaffolding there was around which detracted from the buildings. also everywhere there were piles of rubbish on the pavements. i am not sure if this was just at the time we went but i would struggle to recommend going back to this area.',not_happy
id43960,' staff is very friendly the bistro serves up some good food to eat when you are hungry. rooms are in excellent condition and i loved my patio space. the bed was very comfortable as well. had no problems! will stay here again.',happy
id43961,' right in the centre of cow town. you can walk to all the little bars and shops from here. the rooms are clean and modern and have a seating area which makes the rooms spacious. the staff are top class. in the reception area we had superb service from lesley tori sean and francisco. they couldnt do enough for us. the breakfast was excellent and we had free wi-fi. we used the washing machine room to catch up on some laundry. will stay here again.',happy
id43962,' i recently spent - days at the sheraton chicago hotel even though im a chicagoland resident. a business meeting with early starts and long days made it most convenient to be in the middle of the action. it was a big conference and while a long line of folks waited to be helped customer service was very friendly not rushed. the hotel has a great location for taking advantage of the chicago scene. the room was spacious; had an electrical plug in close to the bed for my crackberry ; had an amazing view of navy pier; and was very quiet the entire stay. while accommodations were wonderful i was highly disappointed with the hotel coffee shop on the lower level. it was empty at lunch and still service was bad; my order was wrong. all in all a great stay.',happy
id43963,' absolutely loved this hotel! our room had a great view of the skyline and river. the room was spacious and comfortable with loads of storage and a great bathroom. the beds were heavenly and the pillows were perfection. the location is great just down from a bus stop and within walking distance to millennium park navy pier and michigan ave (as well as giordanos-for amazing pizza). definitely coming back !!!',happy
id43964,' stayed here march ----. one of the worst hotel we have stayed in. ok not expecting the ritz however windows screwed down and -st room stunk of paint from the rooms they were decorating(badly) room was also boiling hot even though radiator was not on (hate to think how hot it would be in the summer especially with not being able to open the window). second room was better however still boiling hot & window screwed down decor was a little better however it looked like bob the builder had done the decorating nothing was finished properly . not a good location for getting around ny the furthest end of central park therefore one of the furthest points from central manhattan.none of the attractions in walking distance apart from the park.',not_happy
id43965,' thifty - that is it - i stayed here for three days. the us navy and military does as well. contential breakfast is okay. safety was a concern someone reported a camera missing in the room. outside vendors were seen not only placing flyers under doors but i saw them try opening each door to see if the travelor had left theirs unlocked (this was reported to the office mgr.) if you stay there - if you go sightseeing - take everything with you so you are not unhappy when you return. rooms are very basic okay clean ive been in better thrifty locations. is close by to the hotel circle if you have business there and a pool and jacuzzi - which the military crowd kept full.',not_happy
id43966,' this best western is reliably ok and weve stayed at it a number of times. our recent stay for the first time was on the bottom floor near the pool. the whole area smelled a bit from the chlorine and moisture. i suggest that you ask for either the -nd or -rd floors. we always like the morning breakfast and it has actually gotten better over the years with four waffle irons. the airporter service has always been quick and excellent ... and that is the main reason we stay there. however there are other best westerns around and other hotels and they can also be pretty good.',not_happy
id43967,' while i have stayed in the majority of hotels in new york this must be my favourite. sofitel has proven to be a name i can trust and i will return very soon. a big thank you to the concierge staff for helping to locate my suitcase.',happy
id43968,' my husband and i recently stayed at this hotel while visiting family in austin. the hotel is not on a busy street. there is a vacant wooded lot in front of the hotel. the hotel has a friendly staff and is very well maintained. we had a king studio suite which consisted of a king bed sofabed and a nice granite bar with a minifrig and a microwave. there was also a desk with two chairs. the bathroom had the vanity outside the toilet and tub area. the room was very clean and the beds were comfortable. the rooms were well insulated because we did not hear any noise in the hall or street noise. there is a medium size outdoor pool. the breakfast in the morning had sausage eggs potatoesassorted cereals and pastries. the items were promptly restocked. free wifi is available in all rooms. when visiting this area again i would definitely stay at this hotel.',happy
id43969,' we were due to visit cape cod but decided to stay in boston because of hurricane irene approaching. we booked at the last minute not knowing what to expect. the reception is very impressive and the staff were all friendly. our room was lovely clean and the bathroom was gorgeous with lovely molton brown toiletries. the complimentary tea-coffee in the morning was a nice touch. we had lunch and dinner in clink and both were excellent and good value. our dinner in the italian downstairs was excellent too. we would definitely return.',happy
id43970,' we stayed here for - nights at the end of september! room was comfortable and we had the space needle view from our window!! it was easy to cab-shuttle walk to where ever we wanted to go!! the rock-bar was excellent! no shortage of great food and eclectic drinks!! furnishings were a bit eclectic also but that added to the pineapple atmosphere of the hotel!! we would stay there again when we next visit seattle!',happy
id43971,' this was probably my -th or -th time staying there. it is a great clean hotel with very courteous staff. will keep going back for sure. it is the best deal in fells point-baltimore for sure and a great place to stay...plus free parking unlike most of the hotels.',happy
id43972,' whenever i travel on business i try to stay by the beach if there is one even if this means sacrificing the amenities of a business hotel. for me this place ticks all the boxes. room is big enough and comfortable. there is tv and wifi. free parking. the staff are friendly and this place is right on pacific beach san diego is finest strand. bedroom-surf is two minutes flat maybe less. you are a couple of blocks away from the bars of central pb too so quiet save for the noise of the waves crashing on the sand.',happy
id43973,' my recent visit to the hilton garden inn was my third stay. the hotel is in a great location the rooms are very good and the staff is wonderful! i highly recommend the hgi times square and i will return!',happy
id43974,' the moore is the best price for the location. it is no frills clean and quiet. there was no closet in the room so if you have clothes you wish to hang this may be an inconvenience. i did not inquire with the front desk if an iron or hair dryer were available. if these are a necessity you should check with them before booking. the cozy cafe they run is a great place to start the day.',happy
id43975,' my friend and i had a nice stay at the mave. it is a little off the beaten path compared to our usual places that we stay. but it is a up and coming location and very near the flatiron district and all kinds of transportation is near and within walking distance. the room and bathroom was clean quiet and more than adequate. the staff was polite and very helpful.',happy
id43976,' due to a bit of fun with my flights i ended up at the hotel a night early. the only room they had available was a larger one than i had reserved but having paid the standard rate for it they upgraded me to the same room for the rest of my stay - very classy. the staff was incredibly helpful the room was beautiful the bed - oh my goodness the bed - amazing. quiet comfortable luxurious and central. do not hesitate to book here you will not regret it.',happy
id43977,' i stayed at the econolodge ft. bliss over the two nights of ----- december ---- using it as a base of operations for travel around the area. to reach this econo from the el paso airport exit the airport go through a couple of stoplights turn right onto montana avenue go less than a mile and turn right into the motel is entrance about a block past the kmart. from interstate -- one may take exit -- (airway) or exit -- (geronimo). the motel is simple to find and to get to. there is plenty of parking in front and back of the motel with two entry driveways -- one off montana one off a cross-street. it is easy to see how this econo was named an inn of the year for ----. although december -- was christmas day the front desk was manned by the desk clerkette and the maintenance man. my reservation was in order. as always i had requested highest floor (in this case -nd) and quietest room possible. i was given room --- directly over the lobby. check-in was as speedy as ive ever experienced. both personnel gave me accurate understandable local and area driving-directions to where i needed to go. the very spacious bedroom comprised two full beds with an end-table between them a work desk with chair two other chairs a large tv inside a wooden console a microwave and a small fridge. a rack on the work desk held motel stationery and useful literature. my room was excellent in every way except three: [-] there were no electrical outlets in the entire bedroom (i unplugged a lamp from the corded outlet tap that the hotel itself used in order to plug in all of its own appliances). [-] the bathroom countertop consisted of a little space around the basin and a narrow ledge above the toilet. because i leave toiletries spread out i pulled a chair from the bedroom to set some of them on. [-] the shower head was quite low (perhaps -- ) which obliged me to contort my -- body in order to shower. everything was immaculately clean. lighting was ample. the bed was comfortable. the bath linens typical of a mid-budget chain motel were small and on the thin side but they did the job. the bathroom contained a hair-dryer a single-use packet of shampoo and empty bags for used sanitary napkins. the water pressure was very good. the shower-curtain rod is curved outward so that the curtain wont get sucked inward during one is shower. breakfast in the motel lobby involved coffee orange juice a hot-cold water machine and a fresh box of doughnuts on both days. there may also have been some fruit. a public computer and laser printer in the lobby are extremely handy to have. free copies of the local newspaper are provided in the lobby. outside the lobby are two soft-drink machines and a newspaper machine. there are plenty of trash cans and ashtrays along the exterior corridors of both floors. the desk staff and the shuttle drivers are exceptionally friendly helpful and courteous. i saw some guests walking their dogs so this motel is pet-friendly. checkout was as swift and slick as check-in had been -- a blink of an eye compared with the tedious-or-worse productions that even top hotels can put guests through. normally im tormented by the slightest hotel noise. the only noise came from the maintenance and airport-shuttle staff closing the office door below me and from an occasional aircraft banking overhead during takeoff climb and once from the door of the room next to me. otherwise there was no noise of any sort. i slept soundly both nights which is really something for me to be able to say. also none of the room doors squeaked! montana avenue is a fairly busy thoroughfare with fast food (arby is burger king) and several small mexican restaurants mainly to one is right upon exiting the motel. the kmart a block to the left is very good to be near. summary: with the exception of the three comparatively minor observations above everything about this motel is appealing. i strongly recommend that you consider staying here for one night or longer.',happy
id43978,' i gotta admit that i was expecting the worse of this hotel after reading so many mixed reviews. the westin hotel proved me wrong! the location is fabulous! there is a parking garage right across the street from the hotel (my husband and i opted to self park and the cost i s $---day which worked out well since we did not use our car at all for the duration of our trip). everything was marvelous from the moment you walk in. there is a doorman to greet and open the door for you the staff was super friendly and helpful. checking in was painless. when we got to our room everything in there was beyond what we expected. my husband and i enjoyed a great view of the riverwalk (the hotel is located on the quieter side of the riverwalk which was perfect and you can walk a block up the street to get to the entertainment). the room was heavenly (just as the hotel promises). everything in our room was spotless. the bathroom was delightful! the shower had dual showerheads (again heavenly). we did not experience any disturbances with noises etc. so that was a plus. concierge was always friendly and fast to meet your needs. also after reading many reviews about the overpriced water bottles that gets billed to your room account i was prepared to face this and brought our own water bottles but when we got to our room none was there (so maybe this changed?) the starbucks coffee and tazo teas was a great amenity (considering i am a huge starbucks customer). there is a nice italian restaurant at the hotel but unfortunately my husband and i did not get a chance to try it out. my husband and i took morning walks every day that we were there and we would randomly pick a restaurant to try out (menus are set out for you to take a look before you decide to sit and dine at most restaurants). at night everything was lively and entertaining along the riverwalk. this was our first trip to san antonio and we definitely know where we shall always book our stays! the westin hotel was a magical experience (i wish we didnt have to leave! lol!)',happy
id43979,' i travel frequently for work and this is def one of the best hotels in the area. i think they opened it only couple years back and so this place is in great shape. the rooms are huge (i personally feel like their too big) and the restaurent in the hotel is the best.',happy
id43980,' have just returned from - short stays (- and - days) pre and post cruise at the chancellor. we booked this hotel based on the good reviews. i would not normally risk a - star hotel but the chancellor was fabulous. the room was big enough for us very clean and comfortable. the service was excellent the restaurant for breakfast and lunch was very good. the extras were great cookies and coffee available all day popcorn in the evening vouchers for discounted drinks and restaurant pillow menu and a welcoming gift as we were celebrating an anniversary.the location could not be bettered as it is so convenient for transport and shopping bars restaurants etc. this hotel is a credit to the manager as it really cannot be faulted. excellent value for money. we loved san francisco and should we ever visit in future we will not bother looking at other hotels = the chancellor is the one for us.',happy
id43981,' i was really impressed by this place. this isn’t your typical hotel because all the rooms are spread out over a few different buildings. this might seem like an inconvenience but it actually adds to the “resort” feel of it. my boyfriend and i arrived before the check-in time and they didn’t have a room available so they asked us to come back later. this wasn’t a problem because we were starving for lunch. we came back a couple hours later and our room was still unavailable. the man at the front desk apologized and upgraded our room for free! we got a view of the water and yachts. plus since our room was in the corner of the building we had large windows on two walls. no free breakfast here but the location is great and there are tons of nearby restaurants-eateries. considering location room quality and service the price of this place is unbeatable. i will be staying here whenever i’m in san diego again.',happy
id43982,' good place to rest your head. after our fright night in monterey it was a welcome relief. very clean generic stock newer construction motel the noise insulation between the rooms was not very good but for the price ($-- plus --%) we couldnt really complain too much. included internet connection (both wired and wireless) in room public terminal to use in lobby small exercise room continental breakfast and pretty convenient location.',happy
id43983,' i stayed at the ames during my first trip to boston over this past weekend. it was by far one of the best hotels ive ever visited. the staff was extremely attentive and helpful and the rooms were very modern but above all extremely clean. i am very fussy about where i stay but whenever i visit boston again there is no question that i will stay at the ames again.',happy
id43984,' stayed here for a conference. its a very large hotel with good restuarants especially the mexican one in the lobby was great also had free wifi in the lobby. the only issue was that it was too isolated you needed to take a cab to do anything. there was a denny is around the corner but that was it. wish it was located closer to downtown.',not_happy
id43985,' i had a - day unexpected stop in chicago whilst on the way to wichita due to poor weather. on my first night i stayed here. how convenient it was! right in the centre of the airport! well that is true as long as you like airports. and bad hotels. and shoddy service. and peculiar smells. and overheated rooms. should i stop there? hell no. the restaurant in this huge steaming pile is one of the worst i have ever eaten in. the location is cool if you have a maximum of -- minutes to kill. more than that and you are screaming to get the hell out of ohare. you feel like you are trapped in the middle of an elizabethan maze. or a circular rabbit warren. there is no way out. strangulation by the worlds busiest airport (tm). a decent hotel and i would have braved - nights here but its far from decent and i escaped to the calm and serenity of the doubletree in downtown chicago for the second night. ah! civilisation! (nearly).',not_happy
id43986,' the hotel is in a location that was very good for my trip to sea world.the staff was very friendly and helpful.',happy
id43987,' i loved the staff! great service. free business center. the pool was wonderful every night after a long walk week.',happy
id43988,' worth the money i paid but since i got in on a special im not sure i would be willing to pay the full rate.',happy
id43989,' lovely high comfy beds rooms were so quiet when there was so much noise on the streets below!! great nights sleep in crisp white bed covers with a fluffy quilt! great baths the water ran quick and clean. did not try the resturant or coffee shop deli right across the road and so so close to times square. the subway is right outside too! sometimes theres a bit of a line checking in i noticed but not the case for me. the staff are helpful in booking any shows etc.. go and enjoy!',happy
id43990,' we stayed at this hotel from july -- july - ----. this was my first trip to the city and i was not sure what to expect. the location was great right in the heart of times square. youre walking distance to the theaters -th ave central park rockefeller center and just a short taxi or subway ride downtown to chinatown battery park financial district. there is a subway station steps from the front door. because you are right in the center of times square it is crowded during the day outside the hotel which can be frustrating at times but has no bearing on my review of the hotel itself. the staff was really friendly. everyone from the desk staff to the concierge to the housekeeping staff were smiling and more than helpful with offering recommendations for restaurants-shopping-nightlife. when you check-in you get a chocolate-chip cookie... a nice touch! the room was beyond my expectations. we were on the --rd floor with a magnificent view of times square. it was a one-bedroom suite with a living room complete with desk couch chair wetbar tv. the bedroom had the most comfortable king-size bed and another tv. my suggestion if staying here is to keep the heavy drapes closed at night as the bright lights of times square can really illuminate the room. the drapes really do keep out the lights. the room was very clean quiet. i was impressed with the other amenities offered as well. we used the workout facility each day. amazing!! the machines are pretty much brand new high end. there are - treadmills - ellipticals and weights. i was always able to get right on a machine. it was the nicest equipment ive seen at a hotel. we ate at the restaurant for breakfast... buffet style and it was very good; especially the french toast. we had drinks at the bar and the drinks were stiff the conversation with the bartender entertaining. i loved the decor in the lobby too. all in all very good value for nyc and i will definitely stay here on my next trip to nyc.',happy
id43991,' ok i cant really review this hotel because we didnt stay there. we had this hotel booked for two nights. when we got there our room was not ready so we had time to look around. this place was a mess. the few rooms we looked into had stained bedspreads and there was leftover food everywhere. non-smoking rooms stunk of smoke. some guy was walking his pitbull around the lobby! i realize the housekeeping staff had not cleaned everything yet but we could not get away from this pigsty fast enough. cancelled our reservation and went to the residence inn by marriott just down the street. much better choice! skip the quality inn -- it aint quality anymore!',not_happy
id43992,' just hosted a golf event at barton creek resort - great experience. the rooms are very clean and spacious and have that hill country touch. the property is very clean and well maintained. plenty of places to eat and relax. also guests at the event commented how much they enjoyed their golf experiences and how great the food was! will recommend barton creek for future events they are very easy to work with!',happy
id43993,' the w westwood is a great place wonderfull rooms with nice view. good service and with a special swing. we enjoyed it. the location is great!. the bar staff are a bit less on a friday or saturday evening when the seem to be catering a a specila (plastic and shallow) lala-land crowd and forget about the hotel guests. only after ordering - drinks they seem to except you and become friendly and start to give the service one may expect. still a place to return to nicely modern with a fresh style. the area alos offers nice bars restaurants and shops.',happy
id43994,' my experience starts with a - week work stay. at check in i inquire due to my lengthly stay could i upgrade and it was accomodated and very nice suite (thanks jesse). front desk jesse was very courteous and helpful nice as that is your first encounter in the hotel. overall all the staff was very nice there was one waiter in particular who was wonderful i wish i could remember his name my bad he was courteous but social so not so stiff as some can be. made great recommendations and excellent service. one opportunity more options on the menus... both in dining area and room service. the pool area is very nice..there were a lot more families there on the weekend with small children but all in all still a good experiene for a business traveler..',happy
id43995,' any one calling this a four star resort has never stayed at a four star resort. these rooms were two star at best no carpet on the floors so we constantly tracked in dirt it was unavoidable. the rooms looked like they had not been remodeled since ---- very basic furnishing that would make even the worst motel look like a resort. the tile floor in the bathroom was moldy the sink to small to hold even a small makeup bag when you take a shower there are no shower bar to hold towels or clothing all you had was (ick) the toilet to put your clothes on. these are not rooms but bungalows. i dont know where any one found a place to have breakfast because it was hidden we had to travel off premises for breakfast lunch or dinner. the price they are charging to stay there starts at $--- a night to $--- a night run dont walk to the nearest hotel other than this. grounds are indeed beautiful. id give this room a - star at best.',not_happy
id43996,' a very ho hum property. front desk was impressed with themselves and trying to welcome me -- different way while trying to get my keys to print. i could not get a standard room and had to book a tai pan room with access to the tai pan lounge on -th floor. skip it. for an extra $--- night you get cheerios special k and coffee and a little fruit and the rest of the day was the same or less. the staff did nothing but walk around the lounge or sit at their desk in the lounge. there was very little attempts to please or provide service. go to starbucks on the corner. the hotel is close to nothing but the washington monument. there are so many better properties in georgetown or capitol hill. this property is more impressed with themselves than the customers staying there.',not_happy
id43997,' given the location the hotel price was reasonable compared to others. walking distance to central park and times square as well as many restaurants etc. the only frustrating part of my experience was the door banging housekeepers first thing in the morning. it was ridiculous. the banging and slamming of doors was a constant all morning long!',not_happy
id43998,' this is a new hotel indigo located about -- minutes from downtown jax. i have become an avid fan of this chain and decided to book a room here as i was overly pleased with the location in sarasota. the rooms are clean and spacious. the beds are very comfortable. there are hard wood floors in all rooms and fabulous aveda products for toiletries. the one issue i had was the washroom door was not a solid door(more like slits as you would see in a closet) and there were no washroom fans. it was unusual to share a room with a business partner and hear everything that goes on in the washroom. the lobby was beautifully decorated. there are - computers with internet. it also boasts an open restaurant and bar that also offers quick snacks to grab and go. the hotel has a fitness room and a fun pool with a hot tub. i would definitely recommend this hotel to others-except for the whole fan-in-the-washroom thing.',happy
id43999,' it was a pleasure to stay in this hotel the first week of august ----. we were upgraded to a suite which was comfortable and spacious which was such a dramatic contrast from my previous stay in the city at a midtown hotel about where you had to climb over one bed to get to the other in the tiny room. enjoyed the view of the museum of natural history and the park. the staff was courteous and friendly.',happy
id44000,' i made a group booking and upon late check in (after a full day of flying) we were informed that the electricity would be shut off between midnight and -am so the county could fix some power line issues. then they started handing out flashlights. seriously. who manages this place and pulls a bait and switch like this? they should have advised all the reservations of this major issue and re-booked them in nearby hotels. i pitched a fit and got the rooms comped but this hotel should not have been open for the night! such an unethical dumb and rude move. although it was a decent hotel from what i could see (while the lights were on) i will never book this place again.',not_happy
id44001,' it is not the fanciest of hotels rooms are quite small and the clientele appeared to be school tour groups. front desk staff were professional and friendly but the location is perfect - located on uptown-downtown bus routes between -th--th avenues and well served by subway. the street itself is quite dark at night but overall in a great location for the budget minded traveller to nyc.',not_happy
id44002,' i must say that when we pulled up to the sheraton hotel it looked very impressive. youre immediately amazed at the beautiful lobby and the front desk people were very nice. i had sent an email requesting a room with a king size bed in the union tower (after reading a previous review on here) and was nicely surprised to learn that they had made the accomodation for us. we arrived late friday night and just wanted to go up to our room. we got into our room and of course checked things out. everything was clean and the bed looked comfy. the bathroom was modern but quite small. the door of the bathroom didnt lock properly which we called down to hotel services and they said that it would be fixed. we left to do some sightseeing and hoped that this problem would be rectified but it didnt seem that it was. we stayed in our hotel for - days total and i must say that our bed linens were only changed once while we were there ( i noticed this change on monday which was our second last stay since there was a distinctive mark on the lower corner of the bed). a hotel of this price and excellence of quality it seems quite odd that something so simple as changing linens wouldnt be a considered standard . staying in this hotel you are paying a little bit more than other hotels in the area but its mainly because of the location. we were close to everything (pike place market monorail shopping) so just be aware that youre paying for this and yet the service is just the same as others. we werent blown away by any means but still enjoyed our time in seattle (thanks to all the fun attractions and sights that we saw). i highly recommend going to the specialty is cafe and bakery for delicious breakfast sandwichs (only a block away from hotel). it is a better alternative to the fact that the hotel doesnt offer continental breakfast. i think that we might consider staying at the sheraton again but only if we got a good deal on prices online (we booked with a travel agent). canada traveler.',not_happy
id44003,' la quinta has long been my motel of choice but i doubt ill ever get my husband back in one again. it was terrible. the grounds were littered and unkempt. the sheets had blood on them the bathroom was filthy and the attitude in the office was who cares? i have never seen a la quinta half that bad before. that was in may but i forgot to write a review.',not_happy
id44004,' bad location really nothing is convenient walking distance. literally sandwiched between what looks like to be freeways. took room service -- minutes to bring us a menu (our menu was missing from the room). the bed and quick elevators and some friendly people seem to be the only thing that are the pros about this hotel. i would not recommend this hotel for over - or - nights at the most or else you start to feel trapped if you are without a car. tv is in room are way out dated. if you have a choice...stay somewhere else.',not_happy
id44005,' i stayed in this hotel for - nights. very nice hotel very good situation close from the white house restaurants and national mall. the federalist is a very good restaurant. staff was very friendly the room was very nice i found all what i needed very clean nice bathroom . free internet. good service .',happy
id44006,' my husband and i spent - nights at this hotel and thought that it was really great. the hotel is well maintained with lots of nice touches for the comfort of guests. our room was large clean and well appointed with a comfortable sitting area and a small efficiency kitchen. yes there was some noise but it didnt disturb us (and im a light sleeper) and it really was a good location - close enough to walk to everything but without the downtown prices and free parking. the breakfast was certainly a deal and all of the staff we encountered were very friendly and helpful. on the down side a pool would certainly be welcome especially in hot weather. would i stay here again? definitely!',happy
id44007,' the location is - block away from the pennsylvania convention center and within easy walking distance of many restaurants. it is also within walking distance of most of the historical sites which is a bonus too! rooms are spacious and clean. free internet was a little temperamental but it worked. big negative in that they charge for access to the business center on the main floor. valet parking only and it is expensive but the valets were always courteous and quick to help. save your money on the hotel restaurants. $ --.---person for the breakfast buffet whereas breakfast at the reading market terminal is under $ ---person and there are many options to choose from.',happy
id44008,' this place doesnt come close to being worth the price. rooms are way past ready for renovation-update - carpet frayed chipped paint worn furniture drapes with stains to name a few things. the $--.---day cost of internet is a joke. once you fork over this ridiculous fee just to be able to do some work in your room you are seated at one of the most uncomfortable and old desk chairs imaginable. room never completely cooled. sink in bathroom had no cold water. i could go on but ...',not_happy
id44009,' we went for a long weekend with the kids over easter. we almost stayed at the metro marriott but were glad to be two blocks closer to the museums with all the walking to do in d.c. two blocks adds up. the location is fantastic. the hotel was nice im surprised to read comments about the staff because everyone was fantastic. the bellman bright brought up our luggage and explained the different features of the room. we called for extra feather pillows and a rollaway and got them right away. we had to wait a few minutes to get seated for the breakfast brunch but the brunch and service were fantastic. the room was clean and nice and the bed was comfortable. great view. we would stay there again in a heartbeat.',happy
id44010,' stayed with my family four three nights. while all was not exactly in order on checking into our room the staff was ever attentive and quick to respond to our needs and concerns. the room itself was update to date and comfortable and the location was within easy walking distance of many sight seeing attractions.',happy
id44011,' the hotel was very nice and clean. the service was excellent especially at the front desk. everyone was warm and friendly. the hotel is very conveniently located with many shops stores and restaurants nearby. the rooms are a little small so are the bathrooms but they are still still doable. you can tell the hotel has been remodeled because of its newness.',happy
id44012,' we stayed here for - nights. it is a nice hotel with clean and quiet rooms. great shuttle-service (ask at front desk) for only --$-- people to gas lamp quartier - downtown. it was hard to find the hotel in the first place but otherwise the location was perfect we could drive to all the places we wanted to see. one advice: dont ask for information on sights or what to do in san diego at the front desk they are not interested in helping. in total i can definitely recommend the hotel!',happy
id44013,' great little hotel. staff were fantastic and very helpful. rooms were fine nothing fantastic but comfortable and clean. location was excellent!! would definately stay here again.',happy
id44014,' very nice hotel. affordable in a walkable neighborhood with an abundance of restaurants shopping and conveniences. i believe earlier reviews were pretty fair but i think a little overrated on actual room and amenities. nice enough comfortable bed but not palacial or even that distinguishable from other - star properties such as a hyatt or a marriott. mid range pricing value was as expected. would recommend this for business or leisure travel. wifi additional. did have an amazing dining experience nearby. bellini - an italian restaurant experience that was special. handmade pastas desserts. purchase a lovely bottle of wine and show up. it is a byob establishment. parking is city-pricey $-- and avoid a room on floor -. can hear the movement of treadmills and whirr of cycles.',happy
id44015,' spent two nights at the drury in early march during our vacation in san antonio for about $--- per night. the hotel is a gem excellent service large clean rooms and a decentfree breakfast and hour. hallways are not carpeted so the noise was a bit amplified. my wife left her battery charger in the room. when she called they found it and mailed it to us at their expense. that is service.',happy
id44016,' i stayed at the renaissance for six nights and was very impressed. arrived exhausted after a long trip and found the most comfortable hotel bed i have ever slept in. there were loads of pillows and the mattress was the type where you just sink into and dont move until you wake up the next morning. the rooms were also really clan and very quiet even though the hotel was obviously really busy. the staff were polite there was complementary fruit available at the reception. room service was also good and was not too expensive as can be the case with some other large hotels. my one complaint would be that there were not many vegetarian options in either the bar or the restaurant which was a shame given that the hotel exelled on all other levels.',happy
id44017,' my husband and i had gotten a great deal on priceline at $-- per night for - nights. a couple of months before our scheduled arrival i had called and told them it was our honeymoon and was told that there would be a complimentary upgrade upon arrival. we were really excited and upon check-in (smooth check-in with natasha - she is awesome very friendly helpful and upbeat) we were reconfirmed that we had a complimentary upgrade. the guy who worked with natasha that night was really good too. rooms: we got a junior queen suite. very pretty and old-fashioned. turn-down service was great our whole stay. the room wasnt huge. it would be about a standard room say in a hilton hotel. the bed was comfortable but a little hard though. bathroom(s): we had - good-sized bathrooms. one with a tub and the other just a shower. water pressure was really really good. restaurant: we wanted to have breakfast there but the continental breakfast looked so unappetizing we decided to skip it. dinner however was amazing. we went back twice for the risotto. the guy who served us on tuesday oct -th was really good. (im sorry we forgot his name but we remember he is from new jersey). on the day of our check out we were told that there was a problem in the system and that we had to pay for our upgrade. the lady helping us out was really sweet and was trying her best to speed things up. they had the reservations manager - kristen bowman - come upstairs. she was aware that it was our honeymoon and because she thought that we were trying to check-in she actually suggested that we downgrade our room if we didnt want to pay the balance - great suggestion huh? she was absolutely unaccommodating cold and unfriendly about the whole situation. my husband and i actually apologized if there were any misunderstanding on our end when we had called the hotel before but she just said that she couldnt do anything about it did not apologize and left the situation to the front desk manager and walked away. is that how a reservations manager should deal with a situation? you guys decide. now the front-desk manager was really helpful apologetic and sincere in helping us. he couldnt waive the extra charges (which we didnt care at this point) but he did offer us a slight discount which we appreciated. all in all it was a comfortable stay with great service from the staff. but given the attitude from the reservations manager and the probability that we may have to deal with her again for our next reservation we doubt we will ever stay at the warwick regis again.',not_happy
id44018,' my boyfriend and i spent a night in this hotel about - years ago and we are still laughing about it. we made our reservation through orbitz who rated the hotel a - star i think. paul and i live in nyc so when we saw homeless people in front of our hotel we thought little of it. as we were checking in a homeless women entered the hotel lobby. she hid behind a poll expecting not to be seen. when the worker at the desk asked her if she needed help she tried to sneak on the elevator. she was escorted from the hotel. shortly thereafter a homeless man entered the lobby. he too tried to sneak on the elevator. when confronted he insisted on using the lobby bathroom. the worker behind the desk gave in and allowed the man to use the bathroom. while this was happening i heard yelling coming from the street. i walked to the door to see what was going on. to this day im still not sure what was happening that night but for those of you who have seen the thriller video or the pat benetar is love is a battlefield video it was very similar. homeless people were marching down the street in what almost seemed to be a choreographed routine. at this point we had seen enough. weary from travel and clearly too fatigued to make a clear decision paul and i headed away from the homeless people who were then congregating in the lobby and into the elevator. there was a strange man in the elevator who repeatedly asked us to which floor we were headed. when we got out on the same floor i was nervous. when i saw that the strange man was staying in the room next to me i was more nervous. when i saw that we had an adjoining room with a broken lock i panicked. we called downstairs. there was nothing they could do. i noticed blood on our curtains. a homeless man from the street below started yelling something at me. i tried to close the window but there was no screen. that wouldnt have been a problem is we had ac in the room but we didnt and it was very hot. at that point we had had enough. we got on the phone with orbitz they coached us through the night and by dawn we were on our way to find a new hotel.',not_happy
id44019,' we stayed at the hotel for - nights near the end of february and found it to be a great base. this was our first time in new york and the location of the garden inn is perfectly situated for walking to all the main tourist attractions. it is one block from broadway and times square and there is a subway station on the same block. we paid a rate of $--- - night which included breakfast but would recommend choosing the cheaper rate of $--- that was on offer and choosing when and where to have breakfast at the time. there is a restaurant attached to the hotel and although we found the breakfasts to be excellent it would have been nice to try somewhere else during our stay as there are many other places that tempted us as we wandered around the neighborhood. the restaurant was open all day and served brunch and dinner although we only ever ate breakfast there it was always busy. our room was of a standard layout and quite spacious however the bathroom was a little bit small. amenities included a microwave fridge coffee maker and - free sachets of coffee per day an led flatscreen tv and free hi-speed internet access. if you didnt have a laptop with you there was also - pc is in the lobby area that could be used to check email and internet. there is a small shop and a tour desk also in the lobby area. the staff were all very friendly and efficient and we had a fantastic holiday in new york.',happy
id44020,' the whole hotel needs to be torn down and rebuilt from scratch. instead it is being fixed up bit by bit. when i stayed there the stench of paint and turpentine in the hallways was literatly nauseating. the tv was from the -- is (the remote had like - buttons on it). the walls are thin. the free wifi is extremely slow. the only elevator is the size of a closet with a max capacity of - people. i could go on all day. avoid this place if possible.',not_happy
id44021,' we went to nyc for our annual shopping-show weekend before christmas and decided to stay at the algonquin. everything about the hotel was certainly first class except the room service! be forewarned room service only operated from - am until -- pm. so if you go to a show and might like coffee and a little something afterwards do it before you get back to the hotel because room service is closed at -- p.m. they wouldnt even bring up a bucket of ice. we were told that if we wanted ice we could go down to the lobby and get it....imagine that! also if your flight is an early one dont depend on the algonquin for coffee before you leave...no room service until -am. they have complimentary coffee in the lobby but i have to drink decaf and there was none and i was told that the regular coffee was just horrible! anyway other than those room service issues the stay was just fine. might try somewhere else next year though.',not_happy
id44022,' washington square hotel is a fantastic hotel. great location in greenwich village - very close to george washington square little italy soho and the ---- memorial. we used the hop on-hop off bus and the bus stop was near to the hotel so we could get on and go virtually anywhere in manhattan. the room was lovely - we requested a high floor and got a -th floor room with side view of the park. not large but very clean and adequate. the staff were fantastic and the bonus of a continental breakfast every morning was great. there is also a bar-restaurant in the basement which is great. our stay was fantastic and i would definitely return to this hotel.',happy
id44023,' hyatt place is to be commended for re-branding the amerisuites. the rooms have the same floor plan and same small bathrooms as before - but all new furniture carpeting bedding etc. i loved the comfortable bed the living room pit furniture the -- flat-screen tv and the free wifi. free parking! however i really needed more drawer space. there are only two drawers to use - both in a small cabinet that makes up part of the bathroom vanity. i would remove the decorative shelves under the tv and add a shallow dresser for those of us who want to unpack for trips of -+ nights. if you plan to travel to san antonio and want to be on the riverwalk - please call ahead and talk to a member of the front-desk staff where you want to stay. there are many definitions of riverwalk when booking a hotel in san antonio. id stayed at this property in its past life (amerisuites) and knew it is not on the main portion of the riverwalk. but - it is very close to la villita (street side) - a short two block walk. pack your walking shoes and youll be fine. this hotel is also extremely accessible to the alamodome - ih -- - ih -- - something to keep in mind if you plan to attend any events there. the staff were all very friendly and were easy to spot in their burnt orange knit-wear tops. someone was always available to help.',happy
id44024,' the last time we came to nyc we stayed at the new yorker which was being renovated and therefore was a very reasonable price. we liked the location but the rates had gone up substantially--so we looked in the same area and booked the hotel pennsylvania. very small room very small shower stall--no tub. i am not a big person but i had trouble maneuvering in the shower!! though the room had a bit of an odor the air conditioner was very quiet and we heard no noise from any other rooms or the hallway. so all in all when you come to nyc you dont spend much time in your room anyway! clean sheets daily extra pillows and towels brought up quickly when requested--and a reasonable price. would we stay there again? i think we would look around.............',happy
id44025,' we stayed in january as a family of four. the room we stayed in was high up in the tower with a beautiful view and the pool and waterside were fun even at that time of year. the room was clean and the beds comfortable. the hotel is a $- taxi ride or -- minute walk to seaworld (which we enjoyed a lot). two problems with the stay result in a lower rating from me. first check in time is -pm which is too late in my opinion and second there was a complete fiasco with incorrect charges to my credit card which took - weeks to sort out. the manager compensated with free tickets to seaworld which was great but it took a huge number of calls and emails to finally sort out the problem.',not_happy
id44026,' they advertise the hotel as luxury but luxury hotels do not have torn and frayed curtains. granted that did not interfere with our stay but it does take the shine off the luxury claim. the room itself was spacious; the bed comfortable; and clean. but the room had a funky smell like it had been on the smoking floor before the hotel became completely smoke free. they need to refresh the carpets to get more of that smell out. the bathroom was also nice and big with separate shower. it is located in an ideal location within walking distance of everything downtown. on the whole it was a comfortable stay. parking is a bit steep even with the self park around the corner. but it is still cheaper than nyc.',happy
id44027,' we stayed here in april with our - older kids and would really recommend it. we stayed - nights in a family suite (dont know if they have more than one) and booked directly with the hotel. varsa was so helpful when we arrived and supplied us with maps and recommended restaurants and shopping areas to us. the accomodation was very clean and consisted of a large living room with double bed sofas & tv and off there was a short corridor with another double bedroom (with tv) a bathroom plus a large walk in closet with fridge microwave and coffee maker ( there were no proper cooking facilities though). the main bedroom-living room faced the street but we werent bothered by the traffic noise and the other bedroom faced onto the external walkway-courtyard and was much quieter. there was a basic continental breakfast available until around -am from the front office that you could take back to your room on a tray but lots of very good restaurants were available within a few minutes walk of the hotel. everything was within -- minutes walking distance (wharf union square china town) but we usually used public transport to get us back. we werent in the room that much (too much to see and do in sf!) but when we were there was enough space for all of us and would stay there again.',happy
id44028,' i was only here for - night so that helped. it is not the best - older property. extremely small hallways and rooms (even for elite members). i had to check out early to make a - am flight and unfortunately the hotel front desk member was also security and car valet. not ideal.',not_happy
id44029,' the rooms were very large and clean. rooms quite and free internet for hh members. also they have an employee named mike. ive stayed at two hotels a month for the past year and i can tell you mike is the most helpful staff person ive seen. he noticed that i seemed lost and confused (i had to go to a pharmacy but thought it was closed). he knew where it was and exactly what time it closed. i had several run in is with him and he was so helpful each time. the capital club was amazing (exercise room). in spite of being down town it was very quiet.',happy
id44030,' we enjoyed our stay but hotel in desperate need of upgrade. the rooms were dark and depressing and a poor finish to carpets curtains and bathroom. the reception staff were absolutely fabulous. very efficient friendly and helpful.good selection for breakfast although the dining area was too small .',not_happy
id44031,' i have to stay in dallas for a night. i was impress by the kindness of the host. hotel is situated minutes from down town making it perfect for a week end gateway in dallas. hotel to consider for any stay in dallas area.',happy
id44032,' we rather enjoyed this hotel but im not sure i would bypass other options to stay here again. loved the location and the room decor but the walls were so thin that we could hear everything going on next door. my husband had been staying there all week on business and i joined for the weekend. he had asked for a room change for the weekend to a room with a view. i was surprised they were unable to acommodate this request since he had been there all week. oh well. the bell hops at the entrance were terrific and always had a joke or a nice thing to say. the attached restaurant was good and the outdoor dining setting was really nice.',happy
id44033,' this is a bare bones and very affordable place to sleep. no frills; like hairdryers or breakfast or internet....just a place to sleep. guillermo is wonderful on the front desk and will do all he can to make your stay pleasant. the rooms are small so go for the deluxe king. you will not regret it!',not_happy
id44034,' first off their rooms were $----night when others in the same area were $-------. the front desk staff was terrific - consistently helpful very friendly and competent. the lobby is nice and there is a pricey looking restaurant right off the lobby. i really really liked our room. the look was clean and stylish. beds were super comfortable. wireless internet worked great. my travelmate was disappointed there wasnt a fridge or microwave in the room but this wasnt the sort of hotel id expect that in.this is the sort of hotel that made me want to be loyal to the brand.',happy
id44035,' great location just a few blocks from times square. staff was extremely friendly. not much privacy with the bathrooms so i wouldnt share a room with anyone other than my husband. everything is glass and you can see from the bedroom into the shower and vice versa. some people complained about the space however the bed is on a motor so it pushes up to a couch during the day. the bed was on the firmer side so it may be an issue for some but was great for me! breakfast is available every morning free of charge. the selection is minimal but includes muffins apples coffee tea. i love that each floor has a room with a mini fridge soda machine and free water dispenser and coffee tea hot chocolate espresso maker! the hot chocolate is fabulous!',happy
id44036,' i researched dc for months before we went and was a little leary to stay here due to mixed reviews. dont let the negative scare you away. this was an excellent hotel. it is close to everything tourist wise you want to do in dc. having the metro in the hotel is a big benefit but you are seriously close enough walk to everything. we took the metro to mount vernon and some other places and it was very convenient clean and easy to understand. the hotel has a beautiful lobby and customer service was excellent. we were to have a non-smoking room by our friends room that we traveled with and when we got there the room smelled like smoke. within minutes we were in another room still close to our friends and the hotel was full. the conceirge was great and the hotel front desk very effecient. our bill was correct. lots of others complained of extra charges but ours was just what we anticipated. the rooms are very clean but small. the beds are comfy but definately double beds. the shower had great water pressure but no exhaust fan. nice toiletries but you need to ask for extra towels if there are more than - people staying in your room. the pool was disappointing. very small and the smell of chemicals was overwhelming. it is nice to have a starbucks in the lobby along with other restaurants although we didnt use them due to time or cost. be aware food is outrageous in dc. go -th street in chinatown for food which is a couple streets over. not scary lots of people always walking around. overall grand hyatt was a beautiful hotel with a fantastic location if you get it for a good price. we looked at hundreds of places and the convenience of being close to atrractions for us was the most important factor. i dont think youll be disappointed. it was wonderful!',happy
id44037,' ruth and elyn have created the most beautiful inn. the service is wonderful. our suite was always stocked with fresh baked goods and all kinds of treats. the rooms were spotless. the upper west side is colorful with restaurants and cafes on every block. we really loved the inn and plan on returning many times.',happy
id44038,' we spent a delightful thanksgiving weekend at the omni shoreham visiting family in washington. the hotel is absolutely gorgeous and it even smells gorgeous. our room on the -th (top) floor with king sized bed was spacious and comfortable. the carpeting was brand new and the wall paper recently re-done. the bathroom was small but charming and completely satisfactory. the room looked historic but fresh at the same time. bed was very comfy. i especially liked the down comforter encased in pristine white cotton sheets. the best tip i got from another reviewer was to join the (free) preferred guest club from the omni hotels web site. this provided us with an almost free breakfast tray every morning. (this was my personal greatest thrill of the stay.) you can order up to - free beverages and a newspaper of your choice and select the time for morning delivery. for a very modest fee ($-.-- plus --% gratuity) you can select a generous bagel english muffin muffin or croissant to supplement your coffee and oj. perfection...also with your preferred guest membership you get free internet access in your room. the hotel fitness center is quite complete with several types of cardio machines and a cybex circuit. you are supposed to pay $-- per day or $-- for your entire stay but if you go down early no one is manning the front desk and they wont ask you to sign in. the fee seems reasonable if you do have to pay (we did). unfortunately there is a fee to park at the hotel $-- per day. we will definitely stay at the omni shoreham again. i loved it.',happy
id44039,' we booked through hotwire for a - star hotel in the empire state building area and this is the hotel we got. the location was convenient for what we needed and since we stayed only one night (sat) we had free street parking right outside the hotel which was really nice. we arrived around -pm and there was a lot of parking available. aside from the location i did not like this hotel. the service was fine but the room was pretty bad. i would definitely say this hotel is a - star - -.- star at best. the room was actually pretty big for a new york hotel and at first glance it seems ok but upon further inspection the blanket was dirty the ipod player didnt work there is a sketchy looking couch the shower didnt drain at all. the hotel just felt dirty. i would say im definitely picky when it comes to hotels and i usually stay at --- star hotels. its an ok hotel just not - star for sure.',not_happy
id44040,' this hotel is two blocks from union sqaure - so a great location if you want to be right near the shops. the rooms are not huge but are clean and fresh and nicely decorated. on the day of check-in and with a migraine making my life a misery the manager noticed my illness and put us straight into a room three hours before scheduled check-in. the few other occasions we interacted with the front desk the service was excellent.. i could hear little noise from the other patrons or traffic from my room - but i was not on the street side or near the stairwell. the nightly wine-tasting is a very nice touch. i would highly recommend this hotel to people who want to be in the hub of the shopping district. ps check out the small japanese restaurant just up bush st. excellent food and price!',happy
id44041,' ive stayed at many sheraton hotels over the years. i had a certain expectation for them. lately ive noticed the brand has intentionally improved on their properties and service. the sheraton phoenix downtown hotel must be their crown jewel! the architecture was beautiful. the facility was very well maintained. every staff person i came in contact with was friendly polite and helpful. i did not eat there so i cant comment on the food. it is not really a place for kids. it is just a great business class hotel.',happy
id44042,' we arrived just before hurricane sandy the lobby was very impressive and the hotel boasts an impressive history with pictures the rich and famous who have visited over the years. well they wouldnt now! the first room we were shown had two double beds in!! then take that to the fact that everything in usa is so big -- these beds were less than double uk size but slightly more than a single. i asked for an upgrade - which i got at a cost to a suite. --m. this was a bit better and has a view down park ave decent sized suite but the rooms are a little tired and could do with a refresh. this is at best an average hotel with a fantastic history however the situation is fab. just a ten minute walk to grand central station or times square. all in all if i visited ny again -- i wouldnt stay here! no doubt our stay was effected by the hurricane as lots of things were closed new york is a fantastic city just to look around and if you get a good deal at the waldorf then stay but it is only average. our original room was a superior delux but the upgrade was to a suite and cost $--- per night. oh one last tip use either dollars travellers cheques or your card. we took english cash and the best conversion rate was $ -.-- per pound!!!',not_happy
id44043,' i was very with our choice of hotel. we were greeted in the lobby by a friendly woman directing us to the registration desk. the registration clerk went out of his way to accommodate our requests for a view and a change of room type. he gave us a great view but when when unable to change room type he provided us complimentary breakfast for each day of our stay. the room was large comfortable and clean and the location was great. i would definitely stay here again.',happy
id44044,' i have stayed at this hotel a few times recently. the front desk staff is great. the hotel is older and shows it in places. i stayed on the top executive floor and the room was comfortable. the bathroom large. yes the fixtures-plumbing-water pressure are always hit and miss. good location with easy access to - shopping and dining.',not_happy
id44045,' had a business meeting here and enjoyed they stay as the gym facilities and the sports bar helped an otherwise dreary meeting week end on a high note. garrity is sports bar was a great place to unwind in the afternoon-evening especially after a workout in the gym. it is a short walk to the train which will take you into downtown denver so you can enjoy a little more peace & quiet while still being able to take in the downtown evening activities. only negative thing i found was the breakfast buffet; overpriced and very bland! heard they were changing that format so the next trip may prove that.',happy
id44046,' really disappointed in my - night here. although the bar and dining areas were really good with a great buzzy atmosphere the rooms were very small and looked like they needed a refurb! at $--- a night plus tax wont be rushing back! plus side is great location for shops-restaurants etc',not_happy
id44047,' this hotel is tucked out of the way down by the channel of the potomac but is just a short distance from all attractions. our room had a balcony view of the jefferson memorial and a marina. there is free parking which is a big plus in dc. the decor is average and a bit dated but perfectly acceptable. the only con i found was the lack of other neighborhood restaurants within walking distance but the pros more than compensate.',happy
id44048,' the parker meridien consistently delivers a high quality service room and experience all set in a great european inspired blend of function and design. great location great service and great ambiance.',happy
id44049,' loved the location the staff and the room! we will come back! always stay on the upper west when we visit nyc and the beacon is now our new favourite hotel :-)',happy
id44050,' lovely hotel with a good vibe especially for a converted prison. great neighborhood funky bar nice restaurant. room was great but the rest was great. a cool bar. a little pricey but very nice. dont even need to leave the hotel to feel as though you have gone out.',happy
id44051,' rooms are huge studios - and - bedrooms available. all with full kitchens which is a must with families. they will even do your grocery shopping if arriving late so you can have breakfast in your room the next day. very helpful staff. shefi and pedro are the manager and assistant manager and they aim to please. great hamburgers across the street at jackson hole. no room service except for breakfast but several neighborhood restaurants deliver to the hotel. small details that make it a special experience: there is a tea bar in the lobby all day long wine and cheese in the afternoons huge cold water pitchers with fruit at the front desk etc.',happy
id44052,' as a veteran road warrior i am frequently in hotels while on business. finding ways to control expenses while staying close to business appointments and still having quality accommodations continues to be a challenge. the towne place suites indianapolis keystone is one of the last remaining solutions to this challenge. the comfort and staff service remain at the highest caliber the costs remains very competitive proximity to indianapolis is great and the choice of shopping & restaurants in the area is outstanding. as my business needs require frequent trips to the indianapolis area i will always utilize the towne place suites indianapolis keystone as my home away from home.',happy
id44053,' this hotel was fine. the location was great the price was good and although my room faced the inside courtyard i had no complaints. i would stay there again (although i would try to get an outer room next time). loved seattle!!!!',happy
id44054,' im still here! - night trip to new york first time in this wonderful city. so many hotels to choose from used trip advisor to help us decide fab choice! this hotel is small -- floors with just - rooms per floor i believe new and just perfect. brilliant location - min walk from times square. not too expensive. the staff are fantastic always a cheery welcome back after you have been out for the day. fresh coffee in the lobby in the morning and lovely hot apple cider in the evening (all free) free wifi and this place is so very clean. the beds and linen are like sleeping on clouds never have i had such wonderful beds. rooms are a good sizemodern and very comfortable. being a small hotel means your room is made up early in the day ( we stayed at the belagio in vegas earlier this yearit was huge obviously but that meant sometimes the maid had not got to your room even by -pm this is so much better) rooms have tea-coffee maker hair dryer (proper one not those silly bathroom ones) iron and board and a decent room safe ( a good tv too). something ive not seen before and a typical little extra from the staff here each evening someone comes around with a weather forecast card for the next day brilliant idea) my husband and i are loving it here im going to get details for my sons to come stay here too. quite simply why go anywhere else? it is is a little gem!',happy
id44055,' i would highly recommend the paramount hotel to anyone visiting nyc; the rooms lobby and bars are tastefully decorated immaculately clean and absolutely elegant! (as an aside lorenzo and jed are friendly helpful and truly professional!!!) the room rates are very reasonable (i hope they stay that way) but the parking rates are a little high. all in all we preferred our stay at the paramount to our stay at the w (two years ago).',happy
id44056,' me and my husband stayed at this hotel for - nights in april of ----. hotel was nice and clean...but nothing special. but i had no compaint since i only paid about $--.-- per night through hotwire. they do charge you $--.-- per day parking fee if you have a car.',happy
id44057,' beautiful hotel and amenities. but! booked - months in advance. when we got there with that long time reservation. they said the -st night was o.k.(- days). but the next two were not?! they would try to help but could not guarantee! room was $--- than quoted only when getting a mgr. involved the next a.m. no one at the p.m. could make a decisionwas a adjustment made. left next day. boston is nice and picturesque but a nightmare to navigate. stayed at the new(- mos. old) renissance and was great. $--- per cheaper. nicer amenities incl.-- lcd-h.d. t.v. great new health facility and outstanding customer service. would highly recommend.',not_happy
id44058,' when we checked in there was a problem with the reservation. we had booked four nights and they only had two in their system! only after talking with them for a while they changed our stay to what we had booked. i thought the receptionist was kind of difficult. at a certain point we thought we had to find another hotel for the other two nights... it is not professional to blame someone else (booking.com) for problems and to tell your guest it is not your fault. professionally you should just have a look at the confirmation and solve the problem instead of waisting time on blaming another. another guest checking in at the same time booked a special room through his travel agent and not being able to give him that room it was the fault of the travel agent. very unprofessional. we asked for quiet rooms and rooms together but as we checked this during check in the rooms still needed to be assigned (oh i can do that for you) so we were on the same floor. this having booked in octobre i thought was not professional. they clearly do not keep any comments on the reservation in mind. all standard rooms have a buzzing sound coming from the airconditioning due to the location (inner courtyard) . it is a really present sound quite loud. if you book you should book a superior room (but there are some that overlook this inner courtyard as well). if you take these improfessional issues away and you dont have problems to sleep with noise you will be ok in this hotel. the room facilities are good: a small but nice bathroom very good beds beautiful design. the rooftop terrace is excellent when weather allowes very nice view and friendly and efficient service. next to this the location of the hotel is very good only a -- minute walk from times square with a lot of shops and restaurants on the way. the starbucks on the corner is a plus to have breakfast or coffee. there are always taxis outside and the columbus circle subway is only a - minute walk. my conclusion would be that if they would try harder to provide not only - star facilities but also a - star service this hotel would be one of the best in new york.',happy
id44059,' of all the - star hotels in chicago the ritz carlton is our absolute favorite. the rooms are extremely comfortable the views are spectacular and the service is outstanding. it is location on top of water tower and foodlife cannot be beat! melissa is our favorite concierge--she is unfailingly helpful and friendly.',happy
id44060,' from the moment we arrived at the sanctuary we knew our stay would be special. the entrance looks like an elegant private residence and that feeling continued as the doorman ushered us in. the hotel staff instantly made us feel like old friends. they are fantastic! we could have lingered at check-in and talked to them all day especially hughes freddy and brant. our adventure continued when we were shown to our european-style room which was on the small side but was lavishly furnished and very comfortable. the staff made excellent restaurant recommendations and always helped us find our way. the fitness center is located several blocks from the hotel but was certainly one of nyc is finest facilities. the sanctuary will be our hotel of choice any time were in new york city!',happy
id44061,' i spent a almost a week at the westin phoenix downtown in late june of this year and while my overall experience of the hotel and its facilities was excellent i especially wanted to comment on the attentiveness and demeanor of the staff. uniformly i found the the service to be well above expectations from the desk personnel to the cleaning staff to the waitstaff in the very good restaurant. it was easy to believe that each person wanted to ensure that my stay in their hotel was as perfect as it could be. especially when on a hectic schedule at a conference that sort of cheerful attention to my details was very refreshing.',happy
id44062,' we had a wonderful weekend at the hotel. our room was very spacious with a beautiful view of the ocean. we sat on the balcony and watched the gorgeous sunset. we could see surfers and dolphins playing. breakfast was limited and there is not a restaurant but many in the area.',happy
id44063,' spent the thanksgiving weekend w-my wife and was very impressed by the great customer service cozy but contemporary room and super comfy bed! we slept like angels! we had dinner at their restaurant located in the -st flood (behind the lobby) and the food was delicious!',happy
id44064,' we had a great time in boston due to staying at this hotel. the property was clean roomy and just fantastic. we cant wait to make our next visit.',happy
id44065,' i was very pleased with the staff. the hotel sits right by the lake with beautiful biking and running trails. the staff knows their business when it comes to customer service. jesse was the gentleman at the front desk and had excellent people skills. the restruant had great food. the best hamburger i had in a long time i left my phone charger and they shipped it back to me. i love this place',happy
id44066,' in the last - months ive stayed at the parker meridien w times square and the plaza athenee and the greenwich -x. the greenwich is by far my favorite. room size is significant for nyc. some of the rooms have hardwood instead of carpet.i prefer the wood. while the westin claims to have a heavenly bed the beds at the greenwich are so comfy. as other reviewers have noted the courtyard is pretty and the private bar near the fireplace is fabulous for a glass of wine in the winter. the morning breakfast in the lobby bar in winter and courtyard in summer is also enjoyable. i ordered coffee from room service and felt like it was delivered before i hung up the phone. i used the amex fine hotels both stays and did receive the upgrade. the work out facility is better than the equinox at the parker and the small gym at the plaza. i had to cab it uptown for meetings but prefer the tribeca soho location for restaurants and shopping. when you stay here you feel as if you are a new yorker not a tourist. i love the stocked mini bar. if you are a woman traveling solo this is a great place to stay.',happy
id44067,' i have stayed several times in the last couple months. if you need a place to stay in grand central madison avenue area this is definitely a good option. i stayed in the executive room each time and had a nice king bed high floor room which was quiet and comfortable. the room was a decent size as well. my only complaint was the plumbing the shower would scald me for - second every morning. that could easily be fixed with a modern higher quality water regulator.',happy
id44068,' just recently stayed here for a --night stay while we visited san diego. i booked throught the hotel website which is a lot better than going through expedia or travelocity because they give you a plethora of options on what kind of room you can reservice. i took the advice from a few online and upgraded to the newer bay view rooms and was impressed. we were given two queen beds as requested with a nice balcony overlooking the bay (there was even a wedding going on right in front of our room one day). the room was clean with great ammenities: fridge flat screen tv kitchenette with sink. the pools were really nice with pool side waiter service which we took advantage of. we were also able to watch the sea world fireworks show right from the property on friday night. we didnt have a chance to eat at the two restaurants on site or order room service so i cant compliment on the food but if you do go to restaurant.com and buy the gift certificates it will save you a lot of $$ of heard. i would only give two small suggestions: -) get rid of the $-- per night parking fee kind of unnecessary. the street outside has no parking after -am so we didnt have a choice but to pay it. -) if youre going to offer a flat screen tv in the room it might be wise to actually have a hidef feed going into it. the standard def channels looked like crap on it. other than that we had a great time and am looking forward to coming back again and trying the water activities at the harbor.',happy
id44069,' we arrived at the barclay on thursday --nd november at around -pm. there were - of us (all men) sharing what was called a triple room and we had requested - beds. apparently ny does not do triple rooms so we were told that a ny triple means sleeps - not - beds. they would not budge we asked for a rollaway in the room..no we asked for - single beds instead of - doubles...no the only option was to upgrade to a junior suite at an extra $--- a night. realistically this wasnt expensive £-- each per night but it was a principle matter and we didnt want to pay it but we had no choice. we went into the room where we had the following: - double bed - double sofa bed - mattress on the floor which i decided to call the dog basket there was a tv which only faced the double bed so the guy on the sofa bed was screwed to watch anything. the lighting in the room was terrible it would have been brighter in a bangkok opium den in the ----s. the next problem was the heating....or lack of it in the bedroom area the bathroom on the other hand was like a sauna with a heater that could not be turned down. you could not sit on the toilet without banging your shoulder on the sink it was tiny. after reading other reviews i had expected the room to be dirty but it wasnt and nor was the bathroom. hotel pros: location is fantastic -- min walk to times sq etc lobby is very lavish free internet (if you know what to do!!) hotel cons: rooms are very small (as they all are in nyc) bathrooms are even smaller staff seem to be offhand and unhelpful conclusion: after all that i would stay there again due to its location and cleanliness but i think the staff need some politeness training and maybe some more lightbulbs would help!',not_happy
id44070,' the french quarters guest apartments is perfectly located just a couple blocks from times square on restaurant row. our suite was beautifully decorated and furnished the beds and linens were luxurious and the balcony was lovely. we were warmly welcomed and felt at home from the moment we walked in the door. the service was outstanding and the complimentary breakfast on the mezzanine overlooking the bar and main floor of the restaurant was a delightful and unexpected treat. we discovered and enjoyed tremendously our new favorite restaurant just across the street - becco. the french quarters guest apartments is our new new york home!',happy
id44071,' we arrived here on saturday evening. this place is a filth box. n the bathroom there was a roll of toilet paper with - sheets left on it there ws hairs in the sink and bath tub. the air conditioning would not work in the room so i called and someone came up and banged on the air conditioner took it off its cover slamed it back down and it worked. i then tried to turn on the tv there was no remote i had to call down to get a remote in my room. one of the pillow cases had lipstick on it i assumed that no one cleaned the room. the marble table tops in the room was laden with glass marks and stains not a pretty site. there is a free breakfast in the morning beware of the dining room seats and tables they are stained and loaded with sticky syrup. when i came back from dinner the next day my room had still not been cleaned when asked why and could i please have some towels and toilet paper i was told to come down to the desk and get it and that they only clean rooms everyother day i know that was not true because my dad is room was clean and i did see the woman with the cleaning cart on my floor but she was quite busy on her cell phonr taling to her friends. avoid this place at any cost.',not_happy
id44072,' where in many hotels travellers on their own are tugged away in a closet my room was spatious had all the thing one could need for a week had a fabulous bed and pillows was very safe and had a nice bar-restaurant. the only thing is that the area is a little more business area than tourist attraction (about -- min. walking to the beginning of michigan av. for example) area which doesnt bother me if the weather is great...but it wasnt. thanksfully taxi is are cheap in chicago...especially as one is used to european prices like me!',happy
id44073,' as i stayed in this hotel for an entered week i must say it was over all a good stay. this hotel is located in a great location near to major historic park such as liberty bell. i want to give a special thanks to some of the staff that made my stay outstanding. from housekeeping psalm and beatrice thank you for all your help and maintaing my room very clean. from the front desk leah and ronnie for helping me with all my questions and also the bellman staff for all your help with directions and luggage. thank you all very much!!! sandy :)',not_happy
id44074,' i stayed in this hotel i visited in san francisco . the hotel it self was very nice the room is very comfortable and very clean. the staff @ hotel husband and wife wrorking is very helpful .staff name is amar he help us book tour for us and help us for parking . hotel need to update old tv to flate screen tv and comcast sport channel then peolple can watch gaints game bed thing in this hotel is break fast and staff in cafe is rud but who care we went cross street eat in ihop . parking is limited first come first serve bases we came back in hotel but not for breakfast',happy
id44075,' on entering the the lobby it is very impressive and the attention to detail with the art deco refurb is excellent. the room is quite small but i stayed in other ny hotels during the trip ad found it to be normal size for the citybut it was fine for - adults and - children as others have siad the bathrooms are a little dated but functioned well and always hot water. there was no tea-coffe making faclities but that again was normal for the city. we primarily choose this hotel becuase of location and price. we arrived on a train into penn station and walked to the new yorker within minutes and it was easy to find. we also used the port authority bus terminal which was within -- mins walk and just along the same street. the gift shop in the basement has all the normal tourist fayre but was considerably cheaper than anywhere else. the tick tock diner was fine and a good oppurtunity to experience an american diner. we also pre booked a taxi-van for - persons using the transport desk in the lobby and that worked well and was a good price. we found security on the lifts but again this was normal in ny.',happy
id44076,' we stayed here during the final push of its refurbishment - so things were pretty topsy turvey. the staff were incredibly helpful. and nothing was too much trouble. they didnt even mention that we smelt (wed just spent a week in the nicaraguan jungle)! however some of our hugely expensive cleaning came back with jungle baked-in rather than having been cleaned. we were given a room upgrade to a junior suite. it looked beautiful and the bed was sumptuous. however the whole thing was rather spoilt by road noise - there was no double glazing and we looked out over the main road. i found the location a bit of a bind. but i guess that is because im british and like to walk or take buses everywhere. it is a long hot walk to hollywood. and the buses dont seem to stop very near the hotel (but maybe i was just using the wrong buses). the food in the restaurant was good without being first class.',not_happy
id44077,' stayed here between boxing day and new years day. had to say i was very impressed after reading some bad reviews on tripadvisor. the room was huge with an lg flat screen tv and a perfect view of the chrysler building-fab! the bed was incredibly comfortable and they had a pillow menu too which was lovely. the bar downstairs was great very cosy & staff were friendly.had one of their award winning burgers which although wasnt terribly big was very tasty! from the front of the hotel you can see the empire state and the chrysler! they serve complimentary coffee until --.-- in the den. it is slightly out of the way of everything but if you are relatively fit you can walk to all the sites.we even walked all the way to the bottom of island to catch the ferry. the only slight problem with hotel was that the bathroom & kitchen needed a desperate upgrade. the bath was very shallow the shower wasnt particularly good & the loo looked like it was always blocked.but both were very clean & had everything you needed.and for -days we could easily put up with it. ate in a lovely restaraunt which i think was called the hudson? on -rd avenue - or - blocks down on the corner it was decorated with tea lights everywwhere so very romantic & cosy & the food was delicious and reasonably priced. also sarges on -rd avenue was fab.my partner had steak & eggs for breakfast and it was lovely! also scottys diner - block up was good friendly staff & delicious hot chocolates! all in all a pretty fab hotel if u want somewhere right in the centre of things then this is not for you but if you dont mind a short walk to places then its great.thankyou shelburne for a lovely stay!',happy
id44078,' the room was great and the location was great i cant flaw the accommodations at all. it was also very convenient to terminal e for our flight. the sky walk on the -nd floor brings you right there with a -- minute walk. we also didnt hear any plane noise which was great. we had a problem though with the desk manager that night. we didnt put a credit card on the room as we werent expecting any room costs but we became very tired and opted for room service instead of visiting the restaurant. we misunderstood the waiter who brought the food to our room and thought we could settle the bill on check-out the next morning. apparently this was not acceptable as we received a call to the room from the restaurant a few hours after the meal to ask for settling the bill. we asked if it could be settled at the desk in the morning and we were told it was at the discretion of the desk manager. we were transferred to him where he promptly said no and asked us to come down to settle. i went down with the credit card and no smiles no thank you for coming down just an excuse that the restaurant needed to have it settled for the night (which contradicted the restaurant is statement). after paying there was no thank you again just my card handed back. made me feel like a deadbeat trying to skip out of a bill. ive never been treated like this in a hotel before and have always been able to settle on check out. howard johnson in newark (which is a fleabag hotel) treated me better then this. it was a misunderstanding but the manager could have treated us much better then he did. room was nice though.',not_happy
id44079,' been there in septembre ----. great classic hotel in the center of town at walking distance from the whitehouse. spacious rooms well furbished and renovated. great service with friendly staff that always have the nice touch of a bonjour everytime you walk them by... coffee available every morning downstairs and a daily edition of the journal le monde if youre interested. would definitlively look forward to staying there again for a business or romantic trip.',happy
id44080,' i just spent a week in san jose on business and the staybridge was great. the staff is very friendly and helpful. my room was clean (and kept very tidy by the staff even with only light housekeeping during the week). i had to call and ask for help with the dvd player in the room (because i am an idiot and pushed the wrong button) - a staff member was at my door within - minutes to fix it for me. kitchenette is stocked well enough for basic cooking needs (pots pans dishes etc.) and everything was clean with modern appliances. the included breakfasts and sundowners are great as well. traveling for business and trying to keep food expenditure to a minimum this place was perfect. there are several grocery stores within a short drive. the free wireless internet worked fine. the signal was never very strong at my room but it was usable. you do need a car if youre staying here but it is just a short drive away from downtown and from the airport. for that matter it is only about a -- minute drive to the san francisco airport (probably about the same to oakland). i would recommend this place in a heartbeat.',happy
id44081,' ive stayed at the raffaello twice for business actually had our meetings at the hotel. the hotel is very nice and location is good directly behind the hancock building and just a block from michigan ave. rooms vary in size one year i had a rather small room and the next i had a large room if planing to have more than - people in the room you should ask in advance for one of their larger rooms. the meeting facilities on the top foor were also very nice large flat screen monitor for presentations catering from the hotel restaurant with excellent food and size was good for our group about ----- people. easy walk to much of downtown chicago with all the restaurants shops and sights to see. if you have time go up to the coctail lounge in the hancock tower it is free to go up and the view is great (drinks are good too).',happy
id44082,' i read reviews and they were mixed but i didnt think this place would be this bad. area not safe....rooms smelly ...i do not recommend. i am a single prof. female and i felt very unsafe here.',not_happy
id44083,' i am a travel agent so i love writing reviews. this hotel is new. the customer service was great the suites were very nice and the breakfast (included) was endless - eggs sausage waffles yogurt fruit muffins cereal breakfast bars coffee milk juice... i would certainly recommend this hotel.',happy
id44084,' i stayed here for a business trip to attend a conference in the downtown area. i dont know that i would recommend staying in downtown la as it is like a half hour drive to most anywhere youd want to be in la but downtown la does seem to be undergoing a bit of a resurgence and there are some cool places and good restaurants in the vicinity if you want to explore it. if you are choosing to stay downtown this hotel was great. huge rooms very clean nice bathroom fairly quiet (though that really depends on your neighbours.) free mostly quite good breakfast nice restaurant attached to the hotel free wifi and very helpful and attentive staff. and for all that i thought the price was extremely reasonable. again the only downside is it is physical location as it is not super close to most sites in la but it is like a two minute walk to the la disney concert hall (which is an amazing building) and some cool restaurants-bars in the (not too far) neighbourhood. it is a sketchy area for sure still and dead for the most part at nights-weekends given that it is basically in the financial district but as a hotel i would highly recommend it.',happy
id44085,' check-in was smooth. the king size bed was really comfortable. my room which was in the highest floor (--th floor) comes with -- hdtv a dvd player a fridge and a bathroom with a combined shower-tub. the $--- rate included the overnight parking and breakfast. it is very convenient as the hotel is located opposite the prudential center where you can find variety of shops and restaurants. american breakfast was simple but superb in the hotel is restaurant brasserie jo. the rooftop pool is great. i would highly recommend this hotel; good for business and leisure.',happy
id44086,' the hotel is very dated and looks like the last time it was painted and decorated was -- years ago. the first room we were given hadnt been cleaned properly with stains on the beds but the second room although smaller was okay. it was our first time in san francisco and like many others we decided to stay at fisherman is wharf. a better choice would have been to stay at union square. you can easily get to fisherman is wharf from there and all the other attractions the hotels are nicer and are surrounded by good shops and a wide range of places to eat (i recommend lunch at the food court in the shopping mall as an inexpensive place with lots of choices). by the way san francisco in july and august only gets to ----- degrees so bring warm clothes. -- miles inland and it is -- degrees but the north california coast is not hot in july-august.',not_happy
id44087,' always an excellent place to stay when you are either flying out or flying into the airport. very easily accessible great service and rooms and also a great bar for relaxing! would highly recommended to help de-stress your journey. we would also use gala hotels going forward to make our reservation.',happy
id44088,' stayed here for two days in may ----. i found the hotel to be very nice. as a hilton diamond i was put into a nice room on the --th floor. the room had a great view of san francisco and the bay. the ony issue i had with the hotel was the restaurant open for breakfast was very full and i had to share a table with a stranger - a bit ackward in the in the morning before youve even had a coffee. a number of reviews complain about all the homeless people in the surrounding neighborhood. that is quite accurate but the streets immediately surrounding the hotel are safe. i walked all around the hotel in the evenings and never felt threatened. i would stay here again when i am in san francisco.',happy
id44089,' the hotel was better than my expectation the location was amazing one block from rockefeller and -- minutes walking to central park and times square the concierge were very helpful to help you pick a broadway show restaurant tours and tips about nyc so many food options around the hotel the hotel is perfect for shopaholic since the hotel located on -th avenue',happy
id44090,' this hotel has an excellent location but i was very disappointed with it and am surprised since it is rated - stars. first they make you pay $-- a night for parking which is about a block away. you have to park on the -th level or above too. next all of the vending machines were out of order. housekeeping knocked repeatedly early in the morning even though we had a do not disturb sign on the door. on our first evening we saw a big bug which looked like a roach in the hallway. finally we all ended up with bug bites the next morning and we stayed only two nights. my daughter said she saw a small brown bug on her arm in the bed. stay clear!!!! ive stayed at plenty of four star hotels and never have any been like this!',not_happy
id44091,' great location close to good restaurants and bars. loved the complementary breakfast and evening cookie bar.',happy
id44092,' my sister and i had a lovely stay at this comfortable hotel with its grand entrance and shopping mall. the room had - double beds (very comfy) was perfect for our needs.missed tea making facilities although there was starbucks or the diner mentioned below if you wanted tea-coffee. we were only in the room for sleeping! good location. grand central station just accross the road and also a great diner which serves great breakfasts etc. we did not eat in the hotel as menu looked quite pricey. half the fun of holiday was eating out with the new yorkers. the reception will give you a map. do use the underground its just in central station and also has a shuttle to times square. the bus tour is worth doing especially the night one which gives you a great ny skyline photo. try to go to central park for relaxing break and just watch the world go by.. we sat at the boating pond which has a refreshment stall and there was also live music. try to have a meal in little italy too - it was fun. take comfy shoes and have a ball!',happy
id44093,' was expecting so much as i saw this place creep up and up the ny rankings. it is ok - small room clean good location (although street is a bit dodgy). it is not amazing though and not especially cheap. one evening i arrived back in my room at -pm to find that they had only just started cleaning it - not great. -th avenue was a great place to stay by though lots to do great cafes (amy is breads is amazing) bars and restaurants. only - elevators for --+ floors. also internet absolutely ridiculously slow during peak times so much so that it was unusable.',happy
id44094,' at first the hotel seems to be a one of high standards and quality. however staying there brought to light some matters and lack of finesse that you would not expect to find in a hotel that charges as much as it does. • a faulty water feature that made the main fancy staircase tricky to walk on • room doors that cannot be closed without being noisy and most people seemed to end up slamming theirs at all hours • hair left in shower from previous occupant (and which was not cleaned after being reported and after the housekeeper had completed her round) • no soap • beds are overly sumptuous too soft and too high • the bedding and unnecessary accoutrements are too fussy and the pillows too soft (no choice is offered) • rooms are quite warm if the window is closed and a-c not used (a-c is noisy to sleep with) • toilet pans give splashback to men and plastic seats move around • toilet paper is fragile-flaky and breaks up in your hand • no towel hooks where they are needed near the shower • no trouser press even though there is plenty of room for one • no clothes caddy • missing hair dryer • few power sockets some not where needed • no backup umbrellas • expensive movies • most annoying is the function room in the lower ground area which is not sectioned off from the entry and reception area (nor has any doors to it). the result of this incomprehensible design decision is that guests are greeted by a phenomenally loud wave of general cacophony from the --+ people gathered there each time you leave-enter the hotel from early evening onwards. it was not clear if this room is for guests only or if the hotel hires the room out for private use. perhaps the above would not become issues in a $-- a-night hotel but somewhere that charges upwards of $--- per night should not be having any of these problems. better attention should have been paid to the details that affect guests (such as the ones listed above) and not on niceties such as the entrance statue mesmerising lift walls a sand-blasted staircase or a cascading water feature nice as they all are but add nothing to a guest’s comfort or benefit. in my view the hotel should not charge more than $-- a night until the above are all resolved. the hotel can be commended for the following; good overall design style and décor • room furniture • bathroom quality and design • knowledgeable and helpful staff (except grumpy concierge) • handy location • turn down service.',not_happy
id44095,' nice modern hotel with trendy bars and many hang out area is. hotel was very clean and the staff very friendly and accomodating. the rooms are average at best for the price paid-the lighting is very poor and the bathroom extremely tiny. to put into perspective the door missed the toilet bowl by mere inches and you would have to lean out of the way to open and close the door. my room was in the atrium and at night the bar noise carried up making it a bit loud when trying to get to sleep other than that the rooms were pretty quiet. i was a little annoyed that given the price of the room you had to pay to use the internet and gym i do not want to pay for a day pass when i only want to spend --mins to - hr in the gym. the running track was great but was too hot for the time of day that i was free to exercise. the hotel itself is huge so plenty of exercise had just getting from a to b. overall this hotel is great for large conferences i would not stay here with family or on a couples getaway as there isnt much to do nearby without getting taxi is.',not_happy
id44096,' hotel is in a great location but that is where the greatness ends. the hotel elevators are slow and some do not work. there are bugs in the halls and parking areas carpet smells and forget taking a good shower. the water pressure was so low it takes an extra -- minutes to let the trickel of water wash your body. in texas a-c in the summer is critical unfortunately this old hotel has old units and even though we had the room at -- degrees it was never cooler than -- degrees at night which made it very difficult to sleep in the heat. to top things off one night at about - a.m. someone pulled the fire alarm. the hotel management decided that it was a good time to test the fire alarm during the night and ran tests every hour until about -:-- a.m. the loud fire alarm was impossible to sleep through even for soundest of sleepers. there are plenty of great hotels for less in downtown dallas so please pick another hotel.',not_happy
id44097,' the hotel was very nice with rooms on interior balconies looking down to the -st floor. in room was very comfortable and spacious. seating and desk areas roomy. lighting and closet space great. in-room safe. nice bath. in-room coffee and tea. restaurant great - food great- lounge area spacious and inviting. outside terrace too overlooking lady bird lake the bat bridge the jogging trail and beautiful view of downtown austin. the staff really made my stay special. everyone was friendly and really outstanding. my stay was very plesant. nice pool spa and exercise room. would definitly stay there again and recommend it!',happy
id44098,' i stayed there on a company trip so didnt actually pick this hotel. all i know is it was definitely haunted. i was laying on my bed and the curtain moved to the side as if somebody was peeking at me. then my friend said she heard someone whistling in our room when she was in the bathroom. she looked out and nobody was in there...it happened - times. i had no idea this hotel was even haunted until i told my friend about it and he looked the hotel up for me. he sent me the link about it...this hotel is one of the most haunted hotels in chicago! i wish i had known this before i stayed there! the hallways look like the hallways from that movie the shinning the bed was super uncomfortable...the room was absolutely freezing! it was so hot out too. i had to ask the bell guy for a lot of extra blankets and my friend and i were still freezing!!!! so i then asked them how to turn the heater on and they said they only turn on the hotel heater during the winter time. he came back to our room and felt how cold it was so then searched the hotel for a portable heater for us. thank god he found one....it somewhat helped a little. the hotel seemed really pretty downstairs...but the rooms i didnt like very much at all. i felt like i was staying in a old grandmas room. anyways...if you guys like ghost...then yeah sure...stay at this hotel lol...',not_happy
id44099,' we went to san antonio on a much needed getaway and chose the riverwalk vista because of the great reviews. we absolutely loved it and i would say it has been one of our favorite hotels. we enjoyed being in a historic building with all the unique charm that goes along with it. they did a wonderful job remodelingto make it a hotel which means that we didnt give up any comfort in exchange for charm. we stayed in the hugman suite which had lovely views of the river walk. it was spacious enough for us to enjoy spending time relaxing in the room as we rested up from sight-seeing. there was even a room pet (a fish) provided. there was a mini-fridge with complementory water as well as a water cooler in the dining room. the hotel is immediately next to a lively part of the river walk with lots of restaurants. it is also very easy walking distance (- blocks or so) to the alamo. parking was easy at a public parking garage a half block away. the breakfasts were tasty. i expecially appreciated that in addition to hardboiled eggs there was always some hot protein dish available. we came back one afternoon a little hot and sweaty and there was a pitcher of icey lemonade waiting for us. the staff was always very helpful and friendly but not at all intrusive. i have bad knees so i always like info on accessibility. there are about seven steps up to the entrance of the hotel but there is a good railing. once in the entrance there is an elevator.',happy
id44100,' my wife and i stayed at the prescott for a week in november. although the entance vestibule is modest there is an air of sopfistication about the place particularly the club levels. initially we were installed at the front where there was a good deal of traffic noise but had no difficulty in transferring to a quieter larger room albeit one with no view. the staff were exceptionally friendly and obliging and made several telephone calls free of charge on our behalf. the room was always perfectly cleaned and the public rooms were comfortably furnished. there is an open fire in the lounge where complimentary wine is served every afternoon at -.--. the gym is small but adequate accessible via the club area which is very stylish a cocoon of comfort. the hotel is only two blocks from union square so well placed for shops and transport in this fantastic and wonderful city.',happy
id44101,' spent only one very comfortable night at the westin. room very clean. bed was sooo comfy. nice large bathroom. also appreciated how quiet the halls and all of hotel was. definitely stay here again.',happy
id44102,' i recently stayed at the hotel kabuki and found it in a word disappointing. the hotel is nice that much is for certain but patrons are not offered four-star caliber service to match the hotel is four-star prices. upon arrival i had expected to receive help with my two large suitcases and three personal bags but there was no one to be found at the door---no doorman no bell hop nothing. i towed my luggage to the front desk and while check-in was swift i was not offered assistance with my bags. worse i was given insufficient directions to my room in the garden wing and found myself lost within five minutes of checking in to the property. i returned to the front desk and was given better directions by a different attendant. had i not been saddled with so many bags this episode might not have even registered as a negative...as it was by the time i got to my room i was annoyed and fatigued. first impression: the room itself was billed as an executive sauna suite. it consisted of two large rooms: a sitting-work area and a bedroom with attached bath and sauna. though the rooms had recently been remodeled damage had already set-in and made parts of the room look dingy. the paper on the shoji screens was ripped in several places scuff marks dotted the walls and the ceiling looked like it had been repaired and repainted several times. it was obvious that many of the flat surfaces in the bathroom had been somewhat shoddily re-faced with granite rather than entirely replaced. in short the room was nice but far from perfect. details: the ipod dock was nice but there was a dearth of convenient outlets for charging my laptop phone and camera. adequate comfortable bedding was appreciated. the toiletries were okay and the towels were fluffy and only a few bore stains from previous users. two flat-screen television sets featured a small number of stations from which to choose. with the drapes open the room was nice and bright. during the evening hours even with all the lamps on the room was annoyingly dim. the lighting in the bathroom was the worst i have seen in some time. most four-star hotels provide its occupants with some kind of lighted magnifying mirror for grooming but not hotel kabuki. as a result morning tasks were more difficult and more tiresome than they needed to be. overall the hotel was quiet. i only heard my neighbors a few times. free wi-fi was nice when it worked. special bathroom note: the bath area was separated from the sink area which was also separated from the toilet. there was a door separating the bedroom from all of this. each area had its own door and privacy was never a concern. room service: avoid the hotel is room service at all costs. it was overpriced of course and of exceedingly poor quality. i ordered dinner which was only mediocre and on the day i checked-out i ordered a scrambled egg breakfast which was inedible. the eggs were sulfurous and undercooked the sausage was disgusting the pastries were lacking and the coffee was bitter. worse it was delivered by hasty staff interested not in presenting the meal but in collecting the tip. there is an art to room service that this hotel has not mastered. i assume the denny is across the street would have been a better bet for both food and service. housekeeping: housekeeping was efficient and adequate. no complaints. (and no interruptions.) business center: i found it annoying that the business center;s computers are not free to use. printing on their network looked to be a hassle so i took my laptop to my room and wrote out information longhand. the day i checked out a bellman was available to help with my bags and make first contact with my driver. that was an improvement. i doubt i would stay here again...unless i had a significant discount. the kabuki wants to be a four-star hotel but until they master the art of hospitality and true service they will not deserve that rank.',not_happy
id44103,' i feel like i am repeating everything that has been said of this hotel!!! awesome location great staff comfy bed(except the pullout)!!! i was there with my husband and - kids at the end of august and i thought it was the perfect location to be in nyc with - young kids. they loved the energy of nyc. their only complaint was the pullout bed. i will definitely return to this hotel and if we need the pullout i will ask for an extra matress for it.',happy
id44104,' this hotel is a great value in the $--- a night range given its location and access to the subways. no this hotel is not the waldorf. yes it is a bit aged and the current remodeling plan is going to help. if you are traveling and need a one or two night stay in the heart of manhattan this is a great place. if you will be spendnig a lot of time in your room or will be entertaining you may want to pay a bit more and stay elsewhere.',not_happy
id44105,' i stay at this hotel many times over the years for a work function and i love it. the hotel is classy and sophisticated. it has a great location in midtown manhattan. it is right accross the street from the famous waldorf astoria. -th ave & madison ave. shopping are within walking distance. the theature district & times square are also within walking distance. the service and the food is excellent although a little pricey. the rooms are comfortable and relatively quite considering it is nyc.',happy
id44106,' loved this little gem. fantastic location. right beside the bars and shops. very helpful staff. clean hotel. internet access and laundry service. what more could you want? definitely would go back.',happy
id44107,' i just stayed at the palace hotel for - nights for a conference. this hotel is beautiful in a vintage way. my room was a little worn but had very high ceilings and huge windows. the food was excellent. i really liked the dim sum from room service. there was also a fantastic creme brulee desert that had - flavor samples. the conference food was some of the best i have had. the staff have - star manners. there is a beautiful dining room under an atrium that was packed for sunday brunch. the location is superb for shopping. the hotel is unfortunately shaded by other buildings and is therefore not very sunny. there are many museums within walking distance as well as a cable car stop. this is an elegant hotel. it is just a little frayed at the edges.',happy
id44108,' seemed a bit pricey. even though we arrived at midnight without a reservation i paid full price the first night. i then went online to book the remainder of our stay to get a better deal which was significantly cheaper.',happy
id44109,' my boyfriend and i stayed at the marcel for three nights. we booked it mainly for the price the location and the duvet covers - i really dont like sleeping in a bed with an unwashed bedspread. we had read a lot of bad reviews on tripadvisor but will admit to being swayed by the reviewer who wrote are you going to new york to hang out in a hotel room or see the city? we had a room with a king size bed which had these great tall bookshelves and a leather cushioned headboard a desk and chair a wardrobe and a chic white leather chair. our view was non-existant. the window had these great black-out curtains that made you feel like you were sleeping in the womb. the bathroom was clean but the tub is enamel was chipped. the carpet was a little torn up but kind of cool and funky. there was some construction going on in the hotel but whatever they were doing didnt bother us and were both light sleepers. we were on the third floor in a room at the very end of the long and winding hallway so maybe that is why we didnt hear anything (?). overall the marcel hotel was just fine. they held our bags for us ordered car service loaned us a corkscrew etc. so we didnt have a problem with the service. the free cappucino machine didnt make great coffee but it was free and okay in a pinch. the room itself was clean quiet and more than reasonably priced. what more can you ask for people???',happy
id44110,' travelled to this hotel over the weekend of -------- to -------- for a five night stay. this hotel was everything and more. upon arrival the staff even knew who we were as we walked through the door and all were very polite helpful and couldnt do enough to help from the doormen getting you a taxi to the reception making phone calls. then to the room this was spotless the bed enormous and so comfortable the best hotel bed ive ever slept in. the bed was turned down every night the towels fresh everyday. toiletries refreshed everyday. the large all marble bathroom was excellent. yes you paid for extras but these were reasonably priced. ask for an upper floor room if your visiting chicago for the first time the views are amazing. finally the cafe-restaurant the food was fantasticthe staff helpful. i would say this hotel was worth every penny no matter what you pay',happy
id44111,' only two years old so it is sparkling new and unworn. room is relatively small but this is ny afterall. bed was terrific bath was a-- (no tub but great rain shower) view was spectacular no street noise doorman very helpful checkin-out sort of slow easy access by car from lincoln tunnel and gw bridge. this is my second stay and it was as good as i remembered.from the first stay.',happy
id44112,' a conference in a conference hotel -- cavernous spaces tastefully decorated in dark wood. large rooms with truly excellent beds and extraordinarily helpful and friendly staff notably at the navigator desk and in the mezzanine bar. pleasant coffee restaurant and a nice touch between mezzanine and lobby: two slender waterfalls creating a cool and soothing sound. drawbacks: upon arrival there was no internet connection in the rooms and one block of -- rooms continued without a connection for the - --- days of the conference. also the windows do not open so one is at the mercy of an air-conditioning system that is sometimes too cold or too hot. laundry service was excellent and inexpensive. the tuck-shop is understocked and the coffee-shop curiously shuts at - pm. as the elevators are at one end only of interminable corridors one gets lots of exercise; but a second bank would be good. on the whole a very pleasant hotel in which to spend conference time; and very well placed for surrounding restaurants.',happy
id44113,' stayed for recent convention. perfect location large room and desk which was great for getting work done. wireless in room and hotel lobby-bar worked well with ipad and laptop computer. doors to rooms are loud and slam shut. woke up several times in early am and im generally not a light sleeper when traveling. also note business center undergoing renovation so check with hotel if before booking if you need this service. kinko is not to far away for copies etc.',happy
id44114,' ok hotel within walking distance of alamodome (approx - blocks on lighted streets). rooms are big and clean but rather dark. beds are very comfy. front desk staff seemed very indifferent oblivious to customers waiting to check in. one other customer had to finally approach a desk clerk and ask if they could check in after waiting several minutes. it also took me longer than it should have to check in and then after getting my room key while brigging my bags into the hotel was told by desk clerk that they had checked in me into the wrong room and had to wait to get that resolved. full breakfast was nice. free parking but lot is not very big get there early if you can did see some hotel customer cars parked in the street the next morning. train noise is noticeable but not terribly loud. free trolley pass was available but did not use nice perk if going to riverwalk. a little pricey but not bad when you consider the perks customer service needs improvement.',not_happy
id44115,' this classic hotel has renovated rooms which are very modern but small. we booked at a discount rate but the savings stop there! self park is $-- and we wished we had not rented a car there really was no need for it. the irish pub is fantastic and the lobby bar immense. we asked the concierge to suggest a more intimate restaurant and ended up in a large modern restaurant so be warned. this is a fantastic hotel with the best location a combination of old and almost new. when the remainder of the hotel catches up to the rooms it will be even better.',happy
id44116,' we found this to be a good location (we were attending two broadway musicals & going to the metropolitan opera). handy to subway. large room compared to others weve had in the times square-midtown area. our first room was -- degrees when we arrived (with outside temps in the mid---s) and didnt get any cooler after an hour with the thermostat set at --. after contacting the front desk & waiting for --- an hour for someone to arrive to remedy the situation we asked for another room which we were given. it was marginally better---- degrees (and never cooler). the second room also had an issue with a lack of cold water. all that came out of the sink & bath faucets was scalding hot making it impossible to shower. this was corrected by the next morning but occurred again late afternoon of that second day. room was clean & quiet. attractive lobby. could have been a great find if not for the above mentioned issues.',not_happy
id44117,' this is a wonderful place to spend as much time as you want. lots of things to do if not playing golf. shopping malls nearby and austin very close as well.',happy
id44118,' i have always been concerned about staying at hotels on the airport property. no matter how good the windows you will always have some noise. my experience at the grand hyatt dfw in april ---- proved that while they did a good job with the windows the wall thickness or the air ducts between the rooms gave new meaning to the term private . i was awaken at -:--am by loud voices in the room next door.. ok....roll over.... go back to sleep....ten minutes later .....same story.... ten minutes later .... same story.... get out of bed.....bang on wall.....response was to fo...... called security .... met them in the hall....they took care of it and they were promptly told to fo by the guest....i heard all with my door closed and through the wall or air ducts or whatever. the young mans was obviously drunk and his voice was loud and the one i heard. i barely heard the security people or the women that he was with. the hotel staff was great and the hotel in general is world class but if it aint one thing it is another...........traveling.',happy
id44119,' in our march ---- visit we found the indigo to be an excellent hotel in all respects -- comfortable and quiet rooms helpful staff a good breakfast and bar free internet and excellent location if you want to be downtown. the price was substantially lower than most nearby hotels and the only (slight) disappointment was the cost to valet park higher than we are used to even in a large city center.',happy
id44120,' oh my goodness gracious we cannot wait to come back again.....quaint comfy warm cozy the inn of pure pleasure! we were so very disappointed that our travel schedule only allowed for one night. indeed we will be back to stay longer to linger to enjoy what we only got a tiny taste of. we cannot thank you enough for our magnificent stay at your lovely inn.',happy
id44121,' hi i stayed at this hotel last week and when i first checked in i was very pleased. everything was very nice. i would plan on hitting up a local walgreen is if you dont like paying for anything out of the in room re fridge. when a bottle of water costs $-.-- cents you know you are at a hotel that charges a premium. the pool was absolutely gorgeous and free to use. the hotel room was small but still comfortable and clean and had a nice view. i felt like the hotel was very understaffed though. there was constantly a line at the front desk and even after several conversations with the staff they still managed to double charge my credit card. good thing i checked my credit card statement. this hotel is in a perfect area there is no doubt about that. but it also has its downsides they charge for everything under the sun. to use the fitness center for -- hours $--.-- per day. to use the internet in your room $--.-- per day and it is incredibly incredibly slow. i felt like i was using a dial up modem. the on demand movie i ordered kept loosing signal and so i wasnt able to enjoy that without the reseting the guide every time and then resuming the movie. i am surprised this hotel doesnt charge to use the elevators. it was quite ridiculous. maybe if they were a little bit more reasonably priced for their amenities they would get more business. overall i could give it a c+. there are several other hotels right down the street and next time i would try one of those vs. coming back to the intercontinental.',not_happy
id44122,' fairmont hotel san francisco the hotel is a - star hotel that i got at the rate of $---.--. rates went up to $---. parking was $--.-- p-n & breakfast in the main café in the mhotel is $-- per person. no coffee in the room so you are forced to purchase in one of the cafes. there is a $!-.-- charge to use the fitness center. my partner used the sauna and was very disappointed in how dirty it was old and had broken fixtures. he has planned on showering & getting ready down there after his steam but couldn’t bear it. no free wifi unless you are a president’s club member (i am but forgot to tell them at check in). show them your foursquare check in & free room upgrade if available. the room --- has no view. because of my rate i got this terrible view. i tried to change it but it was going to be $---$--. the hotel was almost sold out so they couldn’t upgrade. the room has very large ceilings a walk in closet small counter space in bathroom but it’s nice. i wouldn’t come back here if i was just using the room. the hotel is gorgeous otherwise and very historical. be sure to go on a wednesday so you can go to the tonga room which has a pool in the middle of the restaurant. the hotel is in a great location - blocks down from china town. we ate a r&n lounge which was very busy and had good food especially their spareribs. it’s located -- minutes from the sfo airport and about -- minutes from the golden gate bridge. there are two fairmont hotels the other is in ghiradelli square and is three times the rate.',not_happy
id44123,' i had just spent the last - days in the desert outside of wickenburg az. and was ready for a nice relaxing night back in civilazation and the radisson delivered. they have a great restaurant a nice little lounge and very friendly staff. the front desk clerk upgraded me to a two room suite. it was bigger then i needed but sure was nice. the suite was equiped with two wide screen tv is a incredibe bed and was clean and comfortable. i also ate at the restaurant and had a great meal. the server whose name i forget but she has red hair was friendly and attentive. could not have had a better over all experience at this hotel. i travel to phoenix and the wickenburg area about once a month. this radisson will be my first choice whenever im close by.',happy
id44124,' spent two nights mid-week and found the hotel to be great value for the money. we would go back in a heartbeat. the location staff and breakfast were outstanding. the room was small but tastefully decorated.',happy
id44125,' this is written at the end of a three nite stay. great location very nice staff especially front desk staff. on the not so good side bed was not made once trash was not taken away once only got towels because i asked. when i inquired about the towels and the bed not getting made she told me it has happened before and guests have complained. well then do something about it!!!! i just cant believe not once in three days did we see evidence of housekeeping .',not_happy
id44126,' the omni across the street was booked solid so i looked across the street and saw the allerton. so while my friends stayed at the omni i took a room at the allerton. the two could not be further apart. although my friends and i waved at each other from our rooms the feel of the allerton is decades away from the upscale chain omni. the allerton is sign at the top of the building gives a traveler a hint of what the allerton is - the tip top room used to be one of the hottest clubs during the big band era and the hotel retains much of that art deco feeling. it has real character. but built for single travelers the rooms are tiny - petite classic was the description of my room. it was bijou but spotlessly clean nicely laid out and with all of the upscale amenities - lcd tv wireless internet robe room service etc. the fluffy comforter on the bed was perfect for a chilly chicago night. despite the small room it looked out over michigan avenue with great views of the magnificent mile. the bathroom was beautifully done with retro style tiling and fixtures (great showerhead) but there was no shelf or space for toiletries which really undermines the feeling of luxury. still the location cant be beat and for the money it is a great value. my next time in chicago will be at the allerton',happy
id44127,' we stayed for five nights in a king-size bed room on --th floor facing --th street. the stay at the hotel was perfect: * it opened up in march -- so everything was brand new. the room really looked as advertised on the website -- something i havent experienced before in any hotel :-) also take a look at the hotel photos contributed by travelers * there is a fridge a microwave a coffee maker a small closet (with iron & board and plenty of hooks) a board with drawers a desk (with lan cable) two phones (one at the bed one at the desk) a bathroom with a big shower and hairdryer. while the rooms are small there is still enough space to move around comfortably. * the bed was very comfortable with lots of pillows * there is a flatscreen hd tv set with about -- channels (incl. hbo) most of them in high definition. * at the bed there is a device where you just need to press rock or pop etc to find music for your taste. it also has a standard stereo jack which means that you can plug in any personal audio device (ipod walkman etc). * wired and wireless internet are available fast and free of pain and charges. * the new windows keep the street noise out of the room. this is luxury in ny. * there is no messing around with vents or ----year-old a-c devices. you simply set the desired room temperature digitally. * there are three fast elevators and it usually took less than a minute from the lobby to our room. however there seems to be a bug in the elevator software: on two occasions we had to wait like - minutes or more. * there is a workout room in the basement * breakfast was not included in the room rate. however this was evident from the notes during booking so no surprise here. * the location is unbeatable. there is a subway entrance right next to the hotel entrance for n r w q v b d and f trains (--th st & -th ave north-east corner entrance-exit) another block to the west there are - - - - a c e trains. a couple of blocks to the east there is access to - - and - trains. so within a couple of blocks distance there is access to almost all manhattan subway lines local and express. this is simply perfect for exploring all areas in ny. macy is the madison square garden and penn station are also around the corner. * the area is busy day and night weekday and weekend so we felt safe at any time. * there are korean restaurants and some bars and irish pubs down the street * the value-price ratio is very good. i paid $--- plus tax per night a special rate that is charged in advance and cannot be cancelled or changed. i dont know if this was a special offer but it was a lot cheaper than the standard rate with default cancellation policy. finally we didnt need any hotel services since everything just worked. this is not a microsoft hotel it is the mac of --star hotels in ny :-)',happy
id44128,' everyone knows nyc is expensive and that the hotel rooms are tiny. what we particularly disliked about the w on lex---th: - the dim lighting everywhere! - the terrible attitude and rude behaviour of the server at the breakfast bar (we were unsure of exactly how she found our conversation hello may i please have a strawberry yoghurt and a plain bagel? offensive but she sure seemed to) - the precious precious space in our tiny room being wasted with stylish clutter - the fact that we didnt understand the naming system because they employ heavy euphemism and we used a travel agent to book. we would have booked a better room if we had known that the wonderful room that appeared on our itinerary was not very wonderful. we find it easier when words like standard or suite are employed as room descriptors but i know that is very uncool - the obscene charges for wifi in the room - the obscenely un-green wastage of packaging at the breakfast bar - cardboard trays coffee cups... we were not taking out why not use plates? what we liked: - room service was tasty - reception were friendly - good gym in all this is a hotel for people who are about -- tall and can see in the dark.',not_happy
id44129,' stayed here for just one night on the memorial day public holiday. it is very conveniently located for local transport as well as bart transportation to and from the airport. contrary to the address it is not located on market street. the rooms are lovely and spacious. the beds and pillows are very comfortable indeed. i found the hotel to be quiet. staff are friendly and very helpful particularly at the concierge desk. the one drawback is the ridiculous cost of wifi. given the price of the room this should be free. i have stayed in other hotels where i paid less and yet internet was free. why is it so costly in this hotel? printing out boarding passes is free however. price does not include breakfast and again given the price of rooms it should.',happy
id44130,' great. perfect. thanks for making my - week stay in phila so pleasant. front desk cleaning team technicians gardener french-speaking parking valets... all are really nice people who obviously like their jobs even though their hours seem long especially to a franco=american tourist who spends his time doing nothing much more than getting a feel for this wonderful city by sitting on the small - table green terrace (the only one in the neighborhood) and walking the more or less beautiful streets or riding the septa buses in every direction (take a weekly pass on monday) . the advance booking price is unbeatable.',happy
id44131,' this hotel is walking distance to the main attractions that make up nyc. the hotel is going through renovations which are needed. we stayed in - of the older rooms & it looked old & the maintenance staff did not pay attention to details like the paint misses on the wall paper etc. but when the remote broke or we needed extra towels & pillows the staff responded very quickly. at times the operators & doormen were rude. on the last night the very load ac unit finally broke. this hotel is a diamond in the rough. i can’t wait to see it when the remodeling is complete. i hope they keep competitive prices.',not_happy
id44132,' great location rooms are very clean a bit small but larger then some hotels we have stayed in manhattan. the bar was bustling bartender was awesome the sushi was excellent best we have had in a long time. will definately stay again!',happy
id44133,' we stayed in the sante fe suite in the skyline side of the hotel and it was marvelous! spacious and comfortable it suited our needs perfectly. our bed was luxurious we slept soundly. the staff was so attentive and i felt they appreciated our business. although there were multiple conferences going on the lobby never felt crowded or cluttered. i will return next year to dallas and i shall surely stay at the hyatt.',happy
id44134,' this is an older hotel and the rooms are small and inconsistant. the bathrooms are tiny and could use updating. despite these things the hotel is not a bad choice for the logan circle area given the outrageous prices of most dc hotels. breakfast is served in the basement area and is pleasant enough especially since it is free. i concur with a previous comment that persons with disabilities are well advised to stay elsewhere. there are steps from the street and no way to avoid them. it makes getting your luggage in or out a bit of a challenge. parking is an additional $-- dollars and heaven knows where they park your car. i requested mine then had breakfast returned to the room to finish packing checked out and still waited ten minutes outside for my car. i suppose that it is still cheaper and less hassle than a parking ticket. so long as you know what to expect not a bad choice.',not_happy
id44135,' hi all first time writing a review on here but after returning from new york back to melbourne australia i felt like i needed to share with you all how wonderful the w hotel in union square is. we arrived in new york my partner my sister my brother in law and i after a long flight from australia and it was approximately -am. we were tired and the jet lag had really set in so we thought wed try the hotel to see if we could get an early check in. the lady at the desk was amazing she said the cleaners were getting in at -:-- and she would make sure they do the rooms straight away and allow us in. by about -:-- the first room was ready so we sent my sister and her husbane up and my partner and i waited. the lady said half an hour but because it took about an hour she was so apologetic and upgraded our room to the --th floor. we were the ones that turned up too early yet she went out of her way to help us and make us . the doormen were the next people i noticed in terms of service. they were amazing. so polite always willing to give directions always making sure a taxi is ready so were not waiting in the cold. absolutely wonderful. please tip these guys when youre there because they truly deserve it! whatever-whenever (concierge) was again amazing. from booking tours to giving advice on where to celebrate new years eve. they recommended a restaurant right near times square where we enjoyed an - course meal and were then lucky enough to see the ball drop right in the heart of times square. a memory never to be forgotten. the rooms... beautiful. we were lucky enough to have a room that looked over the park and it was truly beautiful to wake up to every morning. the rooms were always immaculate and everything was always kept well stocked. the bed was really comfy along with the pillows. i cannot recommend this hotel enough. for my first time in new york it really made me love the experience so much more. missing new york already!',happy
id44136,' we arrived at the hotel union square booked into a petite queen room. the clerk noticed our -- month old daughter and offered to upgrade us to the kids suite. we were so grateful and the room was amazing. i would absolutely recommend the hotel union square and especially the kids suite to families traveling with children. our daughter thoroughly enjoyed the variety of books and toys and there were clearly toys (including a computer and nintendo wii) that would appeal to older children and teens as well. the room was impeccably clean and extremely stylish. i loved everything about the room and the service we received during our stay was outstanding. my family will be back for sure!',happy
id44137,' the hotel is first class from every aspect but what sets this hotel apart from others is the - star customer service josefina and her staff will go above and beyond to accommodate their customers from the minute you walk in the door or call for a reservation this staff will handle everything i had an unusual circumstance whereby a package was delivered for me after i checked out and the staff continued to treat me as a guest at the hotel by handling the arrangements for delivery. all this occurred weeks after i checked out and josefina called fed ex and made all of the arrangements she did this as if it was no problem at all it is a pleasure to know that there are people who still about the quality of their work but what she did was just plain awesome!!!!!!!!! take a bow you all deserve it!!!!!',happy
id44138,' beautiful rooms great service fantastic location and staff that go out of their way to make your stay perfect. im a tough critic but there is nothing that needs improving with this hotel! thanks for a great stay!',happy
id44139,' we stayed here for -- nights the staff were all very friendly and helpful. they are easy going and it was a clean well presented hotel. excellent location and good facilities too. would stay there again.',happy
id44140,' i stayed at the courtyard midtown east for one night on may ----. big rooms very clean good service. very good location in midtown east if you would like to avoid the hassle of midtown-times square. bottom line - great value. booked the hotel at lastminutetravel.',happy
id44141,' my husband - kids and i stayed here recently. we often travel to chicago so have stayed at several downtown hotels. this was one of the more disappointing of them (compared to the westin intercontinental and omni). the rooms were very average (clean but nothing special) the service was fine (but not particularly memorable) however the breakfast was a nice bonus. the biggest issue we encountered was having a room on the far side of the hotel (opposite the lobby) which backs right up to a parking garage. we didnt care that we didnt have a view however we were disturbed continually through both nights we stayed by the motorcycle noise emanating from the parking garage. it sounded as if there was a pack of motorcycles driving throughout the entire structure every hour or so throughout the night. so i would say if you can get a good rate at this hotel and need-like the suite set-up and free breakfast buffet book the embassy suites as the location is great but upon check-in request a room not near the parking garage!',not_happy
id44142,' my husband and i were traveling for the first time with our -- month old daughter. the staff were very accomodating and fulfilled my request for additional pillows blankets and pack & play crib. we stayed on the club level and upon entering the room i felt very comfortable letting my daughter crawl around the floor. it was very clean the bed was very comfortable and pretty spacious. the breakfast buffet was pretty good and saved us from having to pack up the baby each morning to eat. the room was quite the only noise we could hear was when someone passed by the door talking loudly. the overall hotel atmoshphere was relaxed. my husband and i were very impressed and will definately stay there from now on when we are in san jose. oh and the desserts are very tasty!',happy
id44143,' the lobby-breakfast area was very attractive. our king studio was comfortable and clean. the hotel was in a quiet location on the northwest side of austin. the only negative was a lack of hot water. we stayed there three nights and you just couldnt get hot water at night. in the morning you could only get it after running the water for quite a long time.',happy
id44144,' we checked in at this hotel a few hours past the check-in time on wednesday may -- ----.the front lobby was clean and impressive looking. we got a room (on-line reservation) on the -th floor and were told it would be easier to access our room by entering the back door. we drove around back and parked. the back door is locked and opened via the room key. when we entered the hallway i was shocked. the temperature was at least -- degrees. no air conditioning or they had it turned off. the lighting was poor and it just looked dingy. the carpet was dirty and i told my wife i could not believe this was a la quinta. there was a large roach walking across the wall (in their defense roaches are everywhere in texas and they are hard to get rid of) and that did not help at all. we got in the elevator and there was a very unusal odor and it was also hot. arriving at the -th floor when the door opened we again were hit by the heat. walking toward our room i was thinking about actually going down and demanding a refund. we entered the room and it was a lot better than our first impression of the place. it was actually clean and cool. the a-c was on and working good. things were looking up. the carpet was clean and the room looked pretty nice. there was no safe in the room. there was free wi-fi and i had no trouble hooking up to it. when we headed out to eat dinner about -pm another person got on the elevator on the -rd floor. i asked him about the temperature and he said it was also hot on his floor in the hallway. maybe they were trying to save on the electric im not sure as i did not ask about it at the front desk. parking was easy when we arrived at the hotel but filled up when we returned from dinner. if you can get past the first impession of the place the actual room was not too bad. the hotel is located in a good area about - mile or so from the galleria and many resturants on westheimer dr. this was the cheapest hotel we could find located this close the the galleria which is why we got a reservation here plus we like this area of houston and can drive around without getting lost. it is also an easy area to access from the --- loop. they have a free breakfast in the morning next to the lobby check-in desk. overall i would have to think about staying here again. while the value is good for this area and the room wasnt too bad the first impression we got was not very very good and getting to the room is not a pleasant experience',not_happy
id44145,' looked forward to my visit here with family on holiday. the location is great being right in time square and if this what you are looking for the location cannot be beat. however if service is what you are looking for then maybe other places might be worth considering. overall my opinion based on this experience is the level of service is fair at best and then far below that i have experienced at other marriott is throughout the world; if service is what you are lookiing for and a truly exceptional experience desired try seoul nagoya or dubai. ultimately the staff seem very focused on getting things done. the concierge lounge for example runs like clockwork with am and pm amenities appearing-disappearing at prescribed intervals even if one is waiting in line to grab a bite. additionally there is no honor bar per se with each drink rung up on a cash register immediately upon receipt at standard lounge-bar prices. bottled water one of my preferred amenities is not offered in the lounge. additionally on checkout i went to the lobby level with my very muscular teens to retrieve a luggage cart and was immediately informed this was not allowed as ... we are a full service hotel. on further inquiry as to how to proceed i was told to find a house phone dial #- and ask for a bellhop. overall i think this cemented my disappointment with this particular marriott as any truly ‘full service facility’ would have likely taken a ‘how can i help approach inquired as to room number and then arranged for luggage retrieval. the next time i plan a visit to new york i will definitely look for alternative facilities. p.s. i am marriott platinum member',not_happy
id44146,' we got a late start on our vacation planning last summer and all of the more popular or more highly rated hotels were booked when we were ready to make our reservations. i booked at the bay club with some trepidation after reading the mixed reviews on this site but our experience there was very nice. we booked one of the executive suites on the second floor. the room was the largest of all the hotels we stayed in on our two-week trip. our room was located directly above the dining area and we had a nice view of the marina from the balconies. we watched the fireworks over seaworld in the distance on our second night there and then were treated to the sounds of the lonestar concert from next door later that night. but that was only on the balcony - you couldnt hear the concert once you closed the sliding doors. the breakfasts were nice and varied. they may not have been the gourmet buffets you will get at one of the hotels downtown but they were much better than the simple fare you will get at many of the outlying hotels. i have stayed at a number of different san diego locations over the years (my company has a conference out there every other year). this hotel is located in an area that is much less hectic than downtown mission beach or hotel circle but i didnt really notice an appreciable increase in the amount of time it took to get anywhere. as far as negatives for the hotel the only one we experienced was the sofa bed which was pretty bad. my teenage son was much more comfortable sleeping on the cushions on the floor than my daughter was in the bed. i can see how rooms on the first floor facing the street can get poor reviews since you have people parking their cars right at your window. definitely upgrade to a marina view room.',happy
id44147,' we really enjoyed our stay at nine zero in mid july. the staff were extremely helpful the location was great right on the freedom trail and the rooms were trendy. we stayed at the beginning and end of our holiday. both rooms had a limited view a room on the higher floorsay have helped this!! i would definitely stay here again!! loved it!',happy
id44148,' this is a beautiful hotel with beautiful rooms. it sits right on the harbor near the original site of the boston tea party. the bathrooms are exceptional. the location is not as great as some of the other upscale hotels in boston. i only paid $--- through priceline for the room but the extras added up to almost another $---. parking is $-- breakfast $-- (one person) cocktail $--. the staff was okay except the gift shop attendant who was hard to understand. go through priceline for this one!',happy
id44149,' okay so i understand you dont go to airport hotels for their fabulous accommodations and amazing dining and incredible customer service. you pretty much know they will be high-volume hotels which offer the basics. due to my job i am put in this hotel often. and it is fine. it is good for a shower and a night is sleep. this is an old hotel....like ----s old. but they are in the midst of a room renovation (sorely needed) which is making it a little more liveable. the old style tube tvs are being replaced by large flat screens the stained carpeting is being replaced by a fresh new design and the overall new room style is modern and boutique-ish. the bathrooms do still feel old but they are clean and offer the new peter thomas roth bath products. this hilton offers - dining options - a ---hour cafe that offers pizza salads and sandwiches and a full-service restaurant. both are not that great but there is nothing to eat in the area (except for fast food). the landings bar also offers some food options. ive never had the room service but that is available as well. the bartenders in the landings bar make great drinks and are friendly. there are large crowds at this hotel. there are often lines for the airport shuttle and the hotel hosts large conventions with weird people - just imagine a hotel overrun by people dressed in anime outfits stuffed animals or wizards. most of the staff are pretty friendly and handle the weird crowds well. however the front desk staff are a little irritable at times and you can tell they are tired of the chaos and just want to go home. eventhough the hotel is located right at the airport with views of the runways it is fairly quiet. ive never had trouble sleeping here except for some of the noisy rooms next to housekeeping closets. i have also had a couple rooms with heat that didnt work. on cold nights it kind of sucks. both times it was late and i was tired so i had to run the shower at full heat to steam up the room since it was so cold. this is a perfect hotel for one night before or after a flight. any longer than that you will be unhappy by the crowds old feel of the hotel and lack of anything to do in the area.',not_happy
id44150,' the hotel actually looks decent from the outside however the inside just feels and smells dirty. the room was very small. the hotel has - floors but the only elevator is in the far back corner way on the other side of the place. we were on the -rd floor hauling luggage and didnt find the elevator until we were checked out. front desk staff were not the least bit pleasant.',not_happy
id44151,' i have been staying at the adagio for almost - years twice a year with groups and always had a good experience.',happy
id44152,' we stayed at the chancellor hotel on union square for - nights. everyone we encountered was very helpful and nice. we always felt safe and comfortable. here is some more helpful info: -. close to the muni and the cable cars so the location is very convenient. plus there is a border is right next door for seattle is best coffee (and there is free coffee in the hotel lobby too!) -. there is a place right in the lobby of the hotel that you can buy a muni passport at and you can also get an airport shuttle there for just a few dollars more than the bart and it is a much more comfortable and convenient ride. -. the young lady at the front desk printed out our boarding passes for us - and she was to do so! -. the cute yellow duckie in the bathroom was too cute! and the bath salts and deep bath tub were a plus - they helped soothe my aching calf muscles after walking up hills in pacific heights lol. -. the food at lucques was delicious! everything was very fresh and cooked to perfection. i recommend the breakfast burrito - yum! -. we were greeted every day by someone whenever we came and went from the lobby- we felt like royalty. -. they have a pillow menu but we didnt need it. we slept like babies on the pillows that were already on our bed.',happy
id44153,' we have just arrived home after spending - nights at the excellent beacon hotel. we had booked following recommendations read here and were not disappointed in fact it was even better than we had expected. our room was spotlessly clean comfortable and well equipped the kitchenette was an added bonus. we had great views from the --th floor toward the hudson river (spectacular sunsets!)and we found the location of the hotel excellent a short walk to central park or the subway which takes you directly to times square. the fairway market just opposite was amazing even for someone who hates shopping vegetarians are well catered for there so no problem finding my veggie bits and bobs. absolutely no hesitation in recommending this hotel to anyone wanting value for money and good quality accommodation. we are definitely going back!',happy
id44154,' my husband and i stayed at the inn from july -----. we were very content with the hotel. the staff was excellent. wayne omar and ann were exceptionally great. loved the rooms. did not need air conditioning as san francisco was cool that week. the location could not have been better. it was centrally located. the breakfast was more than adequate. there was food for all palates. the evening wine and cheese was an additional perk. it was great to sit and chat with others from all ove the world in a relaxed atmosphere. the nighttime cookies topped it all off. all in all we would return again and would highly recommend this hotel.',happy
id44155,' i booked in last minute when our flight was delayed in la overnight. i just wanted a nice hotel with good room service in-house movies and quality toiletries. i thought i would be safe to go to a westin hotel. maybe westin as a brand in the us is third tier because it isnt in other countries i have stayed in. i am usually delighted by my westin experiences. this was dreadful. it is a concrete monstrosity ugly dark poky rooms no in-house movies just tv channels. room service was a major rip off over cooked steaks for $--+ and an inhouse wifi so complicated to join i gave up. in addition toiletries was soap and some cheap shower get.',not_happy
id44156,' we stayed at this hotel around - --- years ago & we were very were impressed w- the overall service & ambience. we would definitely stay here again.',happy
id44157,' this was the dirtiest motel i have ever stayed in. we were supposed to stay - nights but left after one night. the carpet covered up an eneven floor the stairs were loose the desk stair was badly stained. the desk clerks do not speak good english so was hard to have a conversation with them. our room was nothing like the pictures. it was very small (--x--) with no room to move around. would not recommend this motel.',not_happy
id44158,' i spent one night at the hyatt since i had a business meeting in a neighboring embarcadero building. i flew into sfo took the bart into the city and was very glad i chose the hyatt. my flight was delayed so i landed much later in the night than planned and the bart drops you off right next to the hotel. no need to wander around and find your way in the dark. i was able to grab a quick bite in the hotel restaurant before the kitchen closed and it was delicious. my room had an iron-ironing board and convenient outlets to charge laptop and phone. the room was spacious and had a view of the water and bridge. the bed was comfy and had lots of pillows. it was all great... until the next morning at - am. that is when they began cleaning the streets. i was on the -th floor which is relatively low so it was very loud. at one point i thought maybe it was a fog horn i was hearing. so over all i do think it is a very good hotel. great location and very convenient to many things. the rooms are nice and so are the staff i encountered. i would just suggest you request a room higher up in the hotel until they get better sound proof windows.',happy
id44159,' the ramada inn hollywood is a really clean attractive hotel at a reasonable price. the only major problem with it is that it is a fair way out of the main tourist part of hollywood. it took us about -- minutes to walk to the kodak theatre area but it is easily accessible by train which is only a - minute walk from the hotel. the buffet breakfast was included in the rate and was great. there is also a laundry there you can use with an iron. the staff were friendly and helpful. overall it is a good hotel though not in the best area of hollywood.',happy
id44160,' okay after i read the reviews on this place i packed everything from bug spray to rubber gloves to a blow up air mattress to hair nets and gas masks! but it was fine. small yes. the door to the room barely cleared the bed and the bathroom door hit it. the bed is hard full sized and within two feet of the wall on the sides. the bathroom is not big enough for anyone larger than normal and there is only a shower stall. but it was clean cheap and in the best possible location for leisure tourists. i found no evidence of bed bugs (the mattresses were in sealed plastic lined covers) no filth or signs of violence (as claimed by one review who said he-she saw blood and used condems) and left wondering whether some of these reviewers had an ax to grind or were just typical spoiled silly american tourists. anyone who is done any real traveling will be fine with the rooms in this hotel. they are simply micro-small so be prepared. also no elevator so pack accordingly. but the location was the best possible. it was right in the middle of the night life within walking distance of all major attractions in the heart of the historic district and over a really cool pub that had great food. any well traveled person who is more interested in the purpose of travel than in spending a lot of time flipping the remote in the hotel room will be fine with this place. but if you are a spoiled type who is more interested in hotel amenities than the trip itself stay away. you will not be able to hang. also if you want a bigger room go down a few blocks and pay $--- a night at the sheraton. hotel rooms in philly are notoriously scare and expensive and without a place like this many could not afford to stay in that part of town.',happy
id44161,' this hotel is so beautiful! everything is top notch. nice linens great tv..cool keurig coffee maker and free parking! we brought our little do and she loved it to. they offer dog treats and waste bags at the front desk. how nice!',happy
id44162,' just stayed here for - nights. everything about the hotel is perfect for a quick business trip. the rooms were small but clean modern and comfortable. great bed nice size desk and free high speed internet that works. valet parking is great they are friendly and it is very reasonable. it has a small bar with reasonable food at fair prices. please note that this is a business hotel in a business area. i would not recommend this hotel for families or vacation.',happy
id44163,' i booked the room online thru expedia. the pictures they show are hi-jacked from some other site. we arrived on friday night it was horrible. i should have run away then but we were tired. the door lock was broken there were roaches the fridge didnt work no microwave(clientel probably pawned it or blew it up cooking meth). we asked for the door lock to be fixed and were told they would have maintainence look at it the next day. we left went to wal-mart across the highway spent $-- on cleaning supplies a screwdriver a knife and trash bags. we stayed the night because we couldnt find another room. we got the hell outta there in the morning!!!!!!! there were drug dealers in the parking lot hookers turning tricks people fighting all night. we slept on top of the beds in our clothes! this place needs to be raided by the dea vice squad fire marshal ins fbi. do not go near this place!!!',not_happy
id44164,' i will never stay here again. the people working here were horrible. they were under construction and did not try to make the stay enjoyable at all. service was the worst ever.',not_happy
id44165,' admittedly the renaissance is undergoing remodeling but only one out of the six elevators was out of commission when i stayed there in mid-october. given the size of this hotel and the fact that conventions are frequently hosted there even six working elevators would be insufficient for the crowds. people were literally queued up on the lobby floor while waiting for the next elevator. the remodeled guest rooms are spacious and tastefully decorated. i particularly liked the artwork with the presidential theme including the oversized black and white photo collage in the bathroom. at non-peak hours the service in the presidents sports bar is glacially slow. the adjacent health club the vida fitness center is complimentary for hotel guests. it is extremely well-equipped and the locker rooms have terrific amenities. however nearly a week later im disputing a charge for a spa service for which i was double-billed.',not_happy
id44166,' great hotel great service....friendly people nice workout room....nice bar...nice restaurant...beautiful bathroom w- shower and tub. one complaint: shower was underpowered. dave',happy
id44167,' a friend of mine and i stayed in this hotel for business. we decided that you are paying the high price for location only. it is across the street from the convention center and a couple of blocks from -th street so that is nice. however we asked the front desk if they had internet service and they said yes in the ups room. we discovered that is was -- cents a minute with a $-.-- minimum purchase. if you bring your laptop then they have free wireless but that is the only way it is free. the next question we asked is if they had a workout room and of course they did. we went to look at it and we were amazed at what we heard. you had to pay in order to use their workout facility!! i was appalled at that. it was a nice workout room but not for $--.-- a night or even $--.-- for your entire stay. we also discovered that they didnt have vending machines. the only way to get water or a soda was from their stores which of course were over priced. we decided we would stay there one night and then we left. they werent even concerned why we were leaving after one night when we were suppose to stay there - nights. we found a cheaper hotel about a mile down the road with free internet and free workout room and it was just as nice as the hitlon.',not_happy
id44168,' we stayed here for - nights and wouldnt go back. the service was slow ( sometimes lines of -- people at reception) i asked for an adaptor and was told that there was a waiting list of -- people and i should just buy my own from duane reade part of the bathroom wall fell off when the door was shut the bathroom door handle was broken on - of our days here our room was not cleaned at all (we were out of the room for the majority of the day and called to remind them) -- mins wait to get bags from the bellboy (despite explaining that i needed to get a plane). the list goes on.... we complained on our first few days but gave up soon after as we couldnt bear the wait to complain! the hotel needs a repaint and refresh as it looks tired and the staff seem to feel like that too. the positives are the burger bar normas for breakfast and the room size is good. (although bathrooms are small).',not_happy
id44169,' i was excited to spend three days at the crowne plaza times square as a birthday treat. even more happy to be able to use the rewards that i earned as a platinum elite member of the priority club. when i checked into the crowne plaza times square i was hoping to be upgraded to a nice room. what i did not expect was a room on a lower floor that overlooked a roof full of noisy motors and fans!! when i requested another room i was told that those rooms are reserved for people who pay! i was able to change rooms to the other side of the hotel however the person at the reception desk seemed annoyed and bothered by my request. with few exceptions the staff seemed indifferent and lacking basic customer service skills. however the concierge was wonderful and the woman who cleaned my room was very pleasant. but it was the demeanor of the late afternoon bartender in the lounge on december -- that was the most offensive. although the bar did not seem that busy i was ignored for at least -- minutes. when i finally got the attention of the bartender to try and place my order he looked me in the eye and mustered up his most arrogant attitude and said when i finish setting up for my drinks you will be next. i was determined not to allow a second-rate staff spoil my holiday. however there is no excuse for rude service especially from a hotel that claims to be first-rate!',not_happy
id44170,' checked in on thursday june --th. they stopped their free parking garage on tuesday the --rd and we were told that we would have to pay $-- a day for their new valet parking or find a place to park on the street. i do not mind paying for items if i know about it up front but i do not like being blind sided. after being in the nice lobby and then having to come out of the elevator to see a motel style courtyard that was a parking lot and under construction was a bit disappointing. these are my only negative comments. we had a king bed balcony room on the -rd floor facing the landing path for the airport. it was amazing how we did not hear any planes when the sliding door was closed. after reading other reviews about a small room i was surprised to find a good sized and very well appointed room including a nice small work desk by the door and a small wet-bar style sink complete with microwave small fridge and coffee maker. the tv is not a flat screen i can live with that. the added room safe was a plus and it will hold a laptop. free internet worked without any problems. the bathroom appeared newly remodeled and was extremely nice with an oversized tub. the bath amenities were wonderful. the sink is a pedestal with no counter space. the restaurant has outside seating with a wonderful view of the harbor and a nice happy hour. the roof has a great deck to watch the sunset. the hotel is one block above the little italy section which has great dining options. try po pazzo restaurant also during happy hour. we live in las vegas and travel to san diego a couple of times a year a have stayed in numerous places. this was first time i stayed in the little italy section and we spend a day just walking the city. this is a great location for that. we booked this on price and i can easily overlook some of the flaws because it was considerably lower in price than other downtown properties. i was very happy with this property for the price i paid (under $--- a night). this is not a high end property but is a great place to experience the harbor and downtown area of san diego.',not_happy
id44171,' we stayed here because of their special rate and after our first night realized that this is more of a family establishment than a weekend childless getaway. the room was clean although the couch looked like it needed to be replaced if not at least a good upholstery cleaning. the noise from the freeway was very audible when we were in the room. also both mornings we awoke to children running down the hallway along with rolling suitcases. we understand this is beyond the management is control that is why we recommend this more for families than for couples. it is a clean property with friendly staff however the rooms are a bit dated and not a lot of vanity counter room but again if you are looking for a reasonable rate and a good family place to see we recommend it.',not_happy
id44172,' yes it does look like this place has not been updated since the seventies including the two- pronged electrical outlet which my kid couldnt plug her mobile phone charger into (didnt have the third hole for the ground or whatever which has been part of all usa plugs at least since ive been alive). the noisy and deficient room a-c reminded me of vacations when i was a kid in the -- is with the loud droning which was briefly nostalgic but very quickly became annoying as it repeatedly woke me up at night. my girls really wanted to go to the pool. the pool was built in about ---- and is run down and is unheated. in boston. it was a quick dip. but i was impressed with the fact that they had a full-time life-guard in uniform with a floatation device at the ready even tough id put money on us being the only pool swimmers that day and maybe even that month. but you really cant beat this location for fenway. it is practically in the park. and walkable to most of the major hospitals in boston as well as duck tour which we picked up down the street at prudential center. i cant figure out why no one has yet leveled this relic of the past and built something more modern and expensive but in the meantime i did appreciate the reasonable (for the area) rate of $----night for a relatively clean and very convenient motel. hey it is a hojo is! one more thing: we stopped in at the chinese restaurant downstairs for breakfast (hey we were in a hurry and didnt feel like hunting around). well hunt around. waiter was nice but didnt understand english. tea cup was stained or just dirty. tea was probably in hot water run through coffee maker since it tasted more like coffee and when we sent it back we got decaf tea though we made it clear we wanted caf-are you telling me chinese restaurant doesnt have caf tea? also we thought we made it clear enough that we wanted corn flakes after much explanation including pointing to entry on menu and when it became evident waiter didnt read english hand gentures. we got frosted flakes. if you go just try to ignore the smell of greasy chinese food when you are eating your frosted flakes and decaf and get on your way.',not_happy
id44173,' fabulolus hotel location and staff. spotlessly clean. so near to all the hustle and bustle but far enough to be peaceful. great cocktail lolunge and restaurant to die for. i definitely will be back. why --- characters? if there is nothing but compliments more is superflous.',happy
id44174,' we liked the clean and comfortable rooms of this hotel and appreciated its location near civic center of san francisco. the bart trains from the airport stop almost in front of the hotel.it is a pity the hotel does not serve breakfast but there uis an excellent breakfast lunch and dinner place just across the road.',happy
id44175,' i was really impressed by the royalton overall. fantastic lobby modern but warm. quick service for the room. great bed and better linens. closets are terribly small... youd struggle to store out of sight the bags for two people. bathrooms a bit tiny... i was in an alcove suite alone and you couldnt get two people in the bathroom comfortably at the same time. for the right price this hotel is definitely worth staying at. for all it is designed to be hip staff were courteous (neil on the door stands out) friendly and welcoming... it was not too cool despite looking so cool. staff on the front desk werent warm out of the gate but if you treated them nicely they warmed right up. the halls are dim but i dont understand the complaints. every door to a room has the room number illuminated. by and large i will prefer to stay at the royalton going forward based on my stay assuming the price is reasonable. it is not an inexpensive hotel by any stretch but i did feel i got value for money.',happy
id44176,' room was small and dark and the window overlooked the elevator shaft. large mirrors on most of the walls failed to make the room seem larger. there were not enough towels in the bathroom and those that were there werent very plush. i was very shocked to discover no safe in the room. old tv. i was also surprised that the room only had one chair at the desk - there was no reading chair which you normally find in higher-end hotels.',not_happy
id44177,' had to be in nyc for a couple days for a meeting and to meet up with a friend who was in nyc for the summer. booked the manhattan because im starwood loyal and the price (a bit over $--- per night) was reasonable for the area. perhaps it was the heat and humidity of nyc (mid---s) when i was there but i couldnt believe this hotel was part of starwood. where do i start? first the small entrance lobby was quite shabby-looking and crowded with people. while check-in staff were very friendly and accommodating the feeling i got was that i was in a holiday inn based on the decor and the crowds. it was definitely not a starwood-level comfort and ambiance. the lobby restaurant was closed every time i came through and it reminded me of a roadside diner. second the hallways on my floor exuded the same shabbiness. worn-out paint and peeling wallpaper (in the corner). third the room needed some work. while functional the room had a worn-out sense about it. it was dark and the old in-wall air conditioner rattled and looked like it had been painted over a couple times. outlets (to re-charge my phone or my laptop) were on the wall near the ground. fourth the bathroom was quite small and also worn out. cracks in the tiles a loose toilet and yellow aging in the grout. fifth the in-wall air conditioner could never cool the room properly. ive been a bit harsh here but i have certain expectations of a starwood property. i knew this wasnt a westin but i knew this had been a former sheraton. even at sheraton i know what minimum level of comfort and accommodations to expect. perhaps i should have paid attention to the fact it was a former sheraton. while the front desk staff were all universally friendly and more than helpful for the price i paid (and yes i know nyc is notoriously expensive) i expected a bit more from the physical plant itself. my conclusion: starwood should be slightly embarrassed this hotel is listed as one of their properties. i cant say id come back--id probably pay a bit more and stay at the new sheraton a block away. p.s. went to visit the statue of liberty for the first time in decades on this trip. book your boat ticket a day or two ahead of time. make sure to reserve the first boat of the day as it will give you a nice quiet (uncrowded) liberty island. (note: the statute of liberty itself was closed for renovations when i went). then after walking around the island admiring the raw emotional power of the statue head over to ellis island. i had never been to ellis island before and taking the self-guided tour through the immigration hall was a moving experience.',not_happy
id44178,' the columbus motor inn was an excellent place to stay. we were only several blocks from fisherman is wharf and it was a very easy walk. a bus stopped immediately in front of the hotel making it easy to move about the city. the cable car stop was about two blocks from the hotel. parking was also free which in san francisco is very rare to find if not impossible. the rooms were clean and large. the staff was very friendly and all of them went out of their way to answer our questions. pat is restaurant is a block away and an excellent place to eat breakfast.',happy
id44179,' it was hard to remember that this was only a holiday inn express because it was just so good in everyway. the rooms are on the small side but in my experience that is how rooms are in new york city hotels. everything in the room was spotlessly clean. the bathroom had a large walk in shower but no bath tub which may be an issue for some. however i can see from photographs that this is not the case in all rooms (ours was a king leisure). our room on the --th floor had a view of an alley way. if you want a room with a view of any sort you would have to request a room at the front of the hotel. the front desk staff could not have been more polite friendly and helpful. there are no in room safes but the front desk has safety deposit boxes free of charge. there is an extensive continental breakfast included in the price and -- hour tea and coffee provided in the lobby. the breakfast consisted of a selection of fruit juices hot and cold cereals pastries bagels hot cinamon buns toast etc. the lobby area doubles up as a breakfast room and also a place where you can eat your take out food. it gets very busy and noisy at times and for this reason i would not suggest having a first-ground floor room unless you really need one. there is a business centre in the basement which consists of just a computer printed and photocopy machine. in this area there is a stand with information about tours etc. the hotel is within easy walking distance of the midtown attractions and there are many bars and restaurants in the area. if you have a late flight out of nyc the front desk will store your luggage in a locked room you get a receipt for your luggage which you have to show too get them back. we use holiday inns a lot and this one is excellent in everyway.',happy
id44180,' the hyatt wild oak ranch seemed to get a lot of good reviews on tripadvisor so we booked it at a good rate and from the hyatt website description we expected a great experience. bad stay starting at check in.....staff was rude unaccommodating had to get a manager to help us check in because the staff could not make any extra efforts. we had requested two doubles but were told that the studio is and one bdrm is only have one bed and a pull out - they said this was a vacation club resort (which it is) and that none of them have double beds except for the - bedrooms. why??? this is a family type resort you would think they would have more rooms with doubles. we requested a certain building too and they also gave us a hard time about that. throughout our stay if you ask the staff any questions you will get a different answer from each person you ask - no one seems to know what is going on if you can find someone that is. all pool bars were closed throughout our stay. no pool attendants around either. even when we went to get towels at the towel hut by the pool there was a sign saying to leave your towel cards and take the towels you need. we did finally see someone at - pm who came around to ask if we wanted drinks but no one was around before that. one very tiny casual restaurant - not impressive. resort is very confusing to get around in very spread out - they could use more directional signs. furniture in the room was all dinged up and footboard on the bed was all crooked or messed up. all in all we were extremely disappointed and will not be back. we usually stay at hilton or starwood properties so well go back to those in the future.',not_happy
id44181,' after abruptly leaving a horrible hotel booked on hotels.com we landed at embassy suites and it was just what i was looking for. the staff was nice the room was perfect. the only complaint i had was that they didnt have a king available on such short notice -- so they upgraded us to a water view. we would certainly stay here again.',happy
id44182,' my vacations are normally very active with minimal time actually spent at a hotel and certainly not much time in the room. this trip i wanted something different and this hotel fit my needs perfectly. i just spent - nights there doing not much at all beyond reading and pool lounging and i would do it again. for that purpose this place was near perfect. the hotel likes to promote the island as a little slice of hawaii. i cant vouch for that but i did find it very relaxing. the property has a nice mellow and friendly vibe to it. with rare exceptions (the restaurant servers) the staff is unfailingly polite friendly and helpful. even maintenance guys would start up a conversation. my room was a bit small but clean and modern. actually the room wouldnt seem so small but it had (to me) too much furniture - - stuffed chairs & a office chair! if you are into tv the room has a large flat screen. a couple of nights i had neighbors but i never heard them. my only real complaint about the room was a lack of curtains. the blinds do not block light well - i think it would be very bright at -:--am in the rooms during the summer. a number of bikes are available for guests for free. be warned though - several of them are in poor repair. the first one i tried to check out had handlebars that were so loose it was dangerous - and it didnt get fixed even after i mentioned it to the staff. but riding around the island and nearby parts of sd was a joy. two pools and two hot tubs are nice. but one hot tub (at casa del mar) was barely warm the night i tried it. hotel is great about stocking towels at the pool in the mornings but without fail every afternoon they were used and not replaced. restaurant is adequate. the food is just mediocre. not bad but i wouldnt take a date there. both bartenders i saw were very friendly as were the hostesses. the two servers i had (one lunch & one breakfast) were the worst employees i interacted with there. not efficient at their jobs and not very friendly either. fitness center is frustratingly small for such a large property. elliptical and stationary bike are in *extremely* poor repair. room should be larger and better equipped. only one guest computer is available and the system kicks you off after -- minutes. if you want better internet access bring your own computer. be warned - there is a lot of air traffic noise at this property. jets from the airport and jets & helicopters from the military base just across the bay mean it can get loud. it is not the hotel is fault but it can be a distraction.',happy
id44183,' great hotel right in the heart of greektown. restaurants and entertainment all within a five minute walk if you do decide to leave the hotel.',happy
id44184,' ive stayed at a number of la quintas over the years and this was below ive come to expect. it was clearly another brand of hotel before it recently changed hands. the rooms have been redone and are nice. however the elevator is the size of a bath tub (- x -). the metal door frame to my room had obviously been damaged by at least an attempted break in. there arent enough parking spaces. i tried the lower parking level that nobody was using and scraped the roof rach on y toyota sienna. it became obvious why it wasnt used. on the flip side the front desk was always manned and very helpful.',not_happy
id44185,' i have stayed at many courtyard marriotts across the country and have always been pleased. this particular hotel looks fresh and new when you walk into the lobby and view the restaurant and computer lounge. desk personnel are very cordial. very disappointed when i got to my room. very dated with very thin walls. i could here everything that was going on out in the hall and in the rooms on both sides. the room had a musty smell when i walked in and i had to open the door to my balcony to let fresh air in. i was on the third floor and on sunday morning at - am there was a large disturbance outside my room. i could hear hotel personnel trying to get the situation under control and people back to their rooms. it was so loud it woke me from a sound sleep. the people causing this commotion were very obstinate and should have been asked to leave the hotel for the sake of the other guests. they were obviously drunk and out of control. i come to this area often and stay at the aloft nearby but i thought this time i would opt to save a few bucks and stay at this hotel. wrong! never again. when i come back in december i will stay at the aloft. definitely worth the extra money and a restful nights sleep.',not_happy
id44186,' we stayed here the night before our cruise in july. the staff was awesome. there was one african american lady that worked the front and the bar that i give five stars to. she is a hard working lady who has several jobs. i hope she enjoy the bar recipes book we gave her. we cant wait for our next visit!!!!! the beds was so comfortable!!!',happy
id44187,' those that dont like this place need to stay in their cookie cutter hotels. this place is really nice. ok the carpets are older but everything is clean. the rooms are nice with great ac. the pool is fantastic. cant wait to come back!',happy
id44188,' upon arriving this location the parking lot was spacious clean and well lit. the front dest agents were helpful and quick w-the fresh cookies for me and my family. the room was more than we expected. the bedding and pillows were extremely plush and comfortable. the bathroom was clean and up to date. the flat screen tv was definitely nice to have in the room. the pool area was extremely family friendly. the pool was heated and the kiddie pool was a total plus for my little ones. our family loved our stay at this location!',happy
id44189,' i have to admit i had thought the place would be an outdated stuffy old relic but i was wrong. it is not a hyatt or sheraton but that isnt the clientelle they are going for. i think if you want a good location and a piece of new york history and really good service - this is the hotel. it was especially nice the staff were so well trained and sincerely friendly. as for price i think like all hotels you can get a spectacular deal but on the surface it is very expensive - maybe to keep the riff-raff like me away! lol but i did get a good deal anyway. other than that beds were comfortable no bedbugs clean sheets. modernized bathrooms and old style well kept decor throughout. lobby is gorgeous.',happy
id44190,' my wife and have just returned home after spending - nights at the staybridge suites times square. this was our -th return trip to new york in the last - years but the first time at the staybridge. we would definitely book this hotel again. they offered a parking package that took care of our car and was very convenient to use. also included was a full breakfast buffet each morning. there was a very good selection of items and the quality of the food was quite good. it did tend to be somewhat busy at times most notably monday morning when it seemed that they were unprepared for the volume of guests attending. there were problems with them running out of food dishes and cutlery. beyond that minor glitch it provided a good value. the room itself was a very good size for manhattan but the real bonus was the fully equipped kitchen. a - burner stove; full sized fridge; dishwasher; coffee maker; dishes and cutlery. we didnt really take advantage of this but i could see it being a real benefit for people traveling with children. again only one minor glitch in that the refrigerator seemed to go through an operating cycle which produced a prolonged series of clicking and ticking noises. kind of unusual but the air conditioning unit was effective at masking the noise. the rooms were well kept and very clean. we spoke to the concierge several times and found them to be extremely helpful and informative. all staff members we encountered were friendly and offered a good level of service. the hotel lobby is a tad on the small side and can become very busy. the desk can get a bit chaotic but service is pretty quick. we had requested an early check in but our room wasnt ready. they readily agreed to securely store our luggage and took my cell phone number so they could call when it was ready. about -- minutes later we got the call that our room was ready. only would have been better if they would have told us it would only be a short wait. there are - elevators but they always seem to be busy regardless of the time of day. expect to wait for your ride and to share a full capacity elevator. the location of the hotel is very good. close to times square; restaurant row and the subway. overall we were very pleased with the hotel and will be sure to book it when we return.',happy
id44191,' i came to nyc for a meeting. my first stay at the paramount hotel. what a great hotel. usually i stay at the w but moving forward i will be making my reservations at the paramount. whish you had hotels like that in other states ;)',happy
id44192,' i spent one night at this hotel with my wife on our way back from sedona (stayed at adobe grand villa loved it!) and was kind of disappointed. i have stayed at the ritz at laguna nigel and was really unimpressed with this resort. here are my thoughts... room: the bed was comfortable as expected. however the furniture in the rooms looked old and worn out. also the a-c and heater unit kept malfunctioning. the heater would come on at the wrong time and the room became all toasty. we called the front desk who sent a repair man to fix it. they stated that the fuse needed to be changed. amenity: the workout room was very small. they crammed a bunch of tredmills next to some free weights. it was kind of cramped service: they were kind enough to wave our parking fee after i complained about the heater. however my wife left her favorite pillow there and we asked them to ship it back. they offered to do it for $--. i thought that was kind of absurd. all in all i think you can find a better place to stay in phoenix. however i got a great deal online and thus would only stay there again if i got the sam deal.',not_happy
id44193,' i have not stayed at the waldorf for a few years but the service was outstanding! unlike most of our customer service industry the waldorf has managed to get better. the room was great and the sunday brunch although pricey is over the top!',not_happy
id44194,' we had layered on - days in dc since we were on the east coast for vacation and the washington plaza seemed to fit the bill in terms of location to the mall and a cool little neighborhood with plenty of bars and restaurants. being from l.a. all of our trips tend to focus around walking everywhere and being able to escape being trapped in a car and as a result we tend to come back rather haggard from a full day of walking miles upon miles. this did not disuede the staff from treating us with just excellent friendly service. i appreciate thoughtful efficient genuine people that are good at what they do. the room itself was spotless and the bed was super comfortable. a comfortable bed is like getting free parking in los angeles-you dont know how important it is until it doesnt exist. having plowed through - museums in one day and walked all they way home the air conditioning and comfortable bed made a huge difference in my aching tired feet. the showers always had hot water and the towels never looked old or dingy. the room was not huge but compared to european standards it was perfect and i didnt feel like i was going to stub my toe on the wall as i get out of bed. additionally one of the other notable interactions i had was the cleaning staff actually giving me a friendly greeting as i was leaving for a day of sightseeing (yes we left a bit late but im on vacation!). they also supplied us with complimentary bottles of water everyday and a paper. if we go back to dc im definitely staying here. in comparing pricing for centrally located hotels they are more than fair.',happy
id44195,' the nikko was a great place to stay. we stayed there for - relaxing nights & days in april following our skiing trip to lake tahoe. our room was spotlessly clean and very large had - full sized beds well stocked & serviced. the staff were great and offered advice on where to go & what to see and even managed to get us some alcatraz tickets for the following day. we did not eat at the hotel or use their leisure facilities but all the staff were efficient & courteous. san francisco seemed to have more than it’s fair share of homeless & beggars this can make walking around after dark a bit nervy. all in all the nikko is a nice modern hotel with good facilities which was easy to reach by car.',happy
id44196,' our organization has been utilizing the hotel vq is facilities for our monthly meetings for a number of years. we average about -- people per month and can truly say that it is been a wonderful experience. linda talbott has been extremely helpful in accomodating our needs and has worked with us time and again to make our meetings very successful. chef juan and his staff have prepared and served tantilizing food for each of our meetings and continue to enhance the menu with delightful tastey fair. and after our meetings we visit the sky box lounge where our bartender ryan is very attentive and the drinks exquisitely prepared. finally we get all this at very reasonable prices. cudos to all the employees of hotel vq!',happy
id44197,' ashley was amazing at service at the front desk which my stay amazing however room service needs a little work',happy
id44198,' little did we know the magnolia hotel was on the christmas parade and our arrival coincided with the end of the parade. crazy. shoulder to shoulder people on the street. viewing stands lining the sidewalk. a crush at the hotel. but all things considered we received excellent services. the full desk staff treated us (and everyone else as far as i could tell) patiently and courteously. there was a delay getting our room seemingly because people werent checking out; but that didnt present a problem for us. our corner king room on an upper floor was spacious quiet pristine and comfortable; and luggage that had been stored until the room was ready was promptly delivered. the hour cookies at bedtime and breakfast were all included in the very reasonable price. we loved this place.',happy
id44199,' we were very impressed with the cadillac hotel during our stay. the room was impeccably clean and the decor is really inviting. the staff was friendly and welcoming when we came and went from the hotel and we thoroughly enjoyed the colorful atmosphere we were able to experience being right down on the boardwalk. my mom is in a wheelchair and we never even took the car out until monday. there are so many food attraction and entertainment options around the hotel you dont need to. that was great! we would recommend this hotel to anyone that really wants to experience a little beach life for a few days.',not_happy
id44200,' this was my first trip to austin and was my last stop on an around the world holiday before heading back to australia. whilst the hotel rooms were a little dated in some ways this was well an truly compensated for by the service and location. the bar staff (especially jessica) were exceptional as were those in the exec lounge. i had a great time in austin and will definitely come back to both the city and this hotel.',happy
id44201,' i reserved a room for june ---- turned back the covers on the first bed and there were dried blood looking drops on the sheets then turned the second bed it was a nasty mess. called the front desk and i was told someone would come up. after -- minutes i called back to the front desk and was told they went to the wrong room finally someone comes to the door and hands me the sheets and i told them i am not suppose to change the bed man said he was maintenance and could not change the sheets so i had to change the sheets on both beds. the manager wasnt there the next day so i called and received no response emailed corporate and they responded by telling me i would hear from the manager kymberly simmerman. no response to date after many attempts via phone email and now i am going to file a compaint with consumer affairs. there was no fridge or microwave but the website says all rooms have those items.',not_happy
id44202,' we picked this hotel after reading other guests reviews. we were not disappointed. warm and welcoming (on a bitterly cold evening!!) room and bathroom very clean and spacious just what we wanted. the complimentary breakfast set us up for the busy day ahead of sightseeing. the location of the hotel was superb just -- minutes from times square in fact apart from hop on hop off bus tour we walked everywhere. brilliant - days whole visit a real treat and we will definately be back to hotel --- and new york city.',happy
id44203,' dirty old small & overpriced. run in the other direction. the only reason we stayed here was because it allowed dogs to stay- with $-- extra fee. when we arrived the desk clerk was on his phone on a personal call and took him a few minutes to help me since he had to finish his call first. then the hotel keys didnt work. the site advertises newly remodeled rooms however the rooms are old small and dirty. beer bottle caps found on floor in the room & someone else is hair in our unused towels. my husband and i wondered if the sheets were changed between guests. the tv picture was messed up. very noisy- you can hear anything from people flushing toilets to talking or watching tv in the next room. we were woken up at - am by a crowd of people yelling in the parking lot- one of them bragging about everything he had stollen that day. called front desk but noise level continued. the hotel offers free parking- but good luck finding it. there are limited spots in the crammed parking lot- my car was hit while parked there. the hotel site advertises heated pool- too cold for us! site also advertised free breakfast which we were told upon arrival was a muffin and cup of coffee. on a good note: decent location near- not on the water very close to the airport and only about -- min to get to the gaslamp quarter. as far as dog friendliness- not very many places to walk puppy to do his business. i wouldnt pay more than $-- for a room here. but if you do stay here- stop by mitches seafood for dinner. very good fish!! and only a short walk away.',not_happy
id44204,' this is an old hotel which urgently needs reform. however its location is one of the best for those who will walk around new york. so i think that staying in milford was a very good option!',not_happy
id44205,' we stayed for four nights on the recommendation of friends and family and highly recommend the hotel. it has a great location but is quiet. the staff were extremely helpful and courteous the rooms and facilities clean and well maintained and the breakfast was perfect for our needs.',happy
id44206,' i use this sight frequently when i travel because i believe you get the best feedback about a hotel-resort from people who have actually experienced it. so this is why i chose for my family and i to stay at hotel george on a recent stay in dc and i wasnt disappointed. it is clear that customer service is extremely important to the staff and it shows. they are very accomodating and go the extra mile to ensure that your experience is perfect whether your there on business or pleasure. mike love was great and really went above and beyond when it came to making sure we were at just the right restaraunt for each night. i loved the location as you take a left out the door and the capital is right there. really cool vibe too.. the hotel is trendy and a little eclectic but just the right amount. and who could beat the rate. i paid ---.-- and ---.-- for two rooms they were clean comfortable and roomy. i highly recommend hotel george is youre into great customer service!!! kelly buffalo ny',happy
id44207,' this place is the pits. i arrived here with my sonmum-sister-in-lawsnephewauntiecousinand my friendher mum and daughter. we had - rooms between us and every one was worse than the next.one of the rooms had blood all over the carpetno blinds or curtainsone of the rooms had holes in the door and the carpet.when we first arrived - new yorkers got in lift with us and snatched my mums purse from her bag we managed to get it back by raising the alarmbut no one came to our aidwe reported it to security asked for them to check cameras but they were not interested.we also had to make do with our nightmare of a stay at this pigstyas it was thanksgiving weekend and all other places were fully booked.i warn everyone i speak to that is planning on a trip to n.y.to stay clearof this place.',not_happy
id44208,' cant say enough good things about this hotel; the staff was friendly and helpful the rooms were clean it was close to everything. we arrived at noon and check in was at -:-- pm however we had no wait as they had a room available for us and we were able to check in as soon as we arrived. check-out was --:-- am we requested a later check-out and again they accommodated us. we had a room pretty close to the elevator and never heard any nosie from the hallway. was traveling with a girlfriend and felt very safe at this hotel as they had security checking people is room keys if they were going on the elevator to the rooms. chose this hotel from an internet site and couldnt have asked for a better hotel. will definitely stay there the next time and the location is great!!!!!',happy
id44209,' after a miserable stay at the radisson sea-tac we thought the doubletree would be heaven. well not quite. it took us three tries to get a decent room. the hotel is divided into different wings. the crappy wings are old and the rooms smell musty. the decor and bathroom are straight from the -- is. the exterior of the buildings in these wings looks like some outdated polynesian tiki architecture. our first room is ac wasnt working. the seond room was just gross. finally i requested to be put in the tower (the new wing). they said king beds werent currently available in the new wing. i said i didnt care well take two doubles! once we got in the new wing it was much better. no airplane sounds believe it or not. an excellent airport shuttle helped us catch our flight the next morning.',not_happy
id44210,' this property is fairly new and looks it. nice room layout and decor. the desk staff was wonderful along with the staff during the happy hour in the evenings. the issues i experienced were basic operations and i took the time to point them out to both the desk staff and wrote the gm an email. the room was not serviced by housekeeping during the second day of my stay. newspapers were not delivered to the entire floor the second morning but the other floors were taken care of according to the desk. ordered room service and the food was great. the delivery lacked glassware or condements. the coffee shop proudly brews satrbucks but the service there was lacking..having to request the front desk to call someone over twice in two mornings is a bit much. if they solve the minor service issues it would be the best option by the airport.',not_happy
id44211,' nice hotel but why do all kimpton properties have such horrible wireless networks? i have not been able to receive a wireless signal in my room the service provider has no idea where the access points are so i cant change rooms and now im having to check email in the hotel lobby. what is ironic is that this morning i had - green bars and now i have - yellow ones; all in the exact same place! it has no clue what the issue is.',not_happy
id44212,' my husband and i stayed new years eve at the greektown casino hotel. we booked a pre-paid package that was well worth it. our friends wanted us to come ring in the new year with them and they live close to detroit so we decided to all stay at greektown. the service at the hotel is amazing. it was freezing that night when we pulled up and were greeted immediately by a friendly bell man. there was no line which i expected on nye but we checked in with a breeze they were very friendly and courteous wishing us a new year. the room was awesome clean and modern with awesome views of downtown. we were on the --rd floor and it was close to the elevator which was a great convenience later that evening with a few drinks taken. the party was a lot of fun and we had a marvelous time. we went to the casino later on into the night and it was very busy and we just played for a little while before returning to the room to sleep it off. definately recommended.',happy
id44213,' this hotel was a great place to stay. the room was great very nicely decorated and comfortable. the bathroom was upscale simulated hardwood flooring well decorated. the accommodations just had a great feel . we felt it was an excellent value as we used a coupon from a hotelcoupons.com magazine from a rest stop news stand. the location was not scenic (hey it is columbus ohio) but was excellent for shopping errands and restaurants as everything seemed to be nearby. the lobby was very simplified with emphasis on the dining area for the average complimentary breakfast buffet. nothing fancy - hard boiled eggs microwave bob evans sausage and biscuits lots of carbs and a great waffle maker. pretty standard. restaurants are near if that is not enough. and yes we would stay here again when visiting the area. all in all a very pleasant stay.',happy
id44214,' i stayed here for - nights on a business related trip. i actually wanted to stay at the jw right across galleria but this hotel was very good and consistent with marriot standards. the attention in the reception area and the valet was excellent. the rooms are more on the small side but they were ---% clean and well decorated. the restaurant only has buffets on weekend so bear that in mind. parking a bit expensive.',happy
id44215,' we took advantage of the park & fly rate which just cant be beat. we had a great room located away from century blvd so we had no noise issues. the shuttle service was right on at getting us to and from the airport. there is constant security in and around the property and the staff at la quinta are without a doubt some of the best weve ever met. thank you rudy for taking care of us! this is now the only place well stay when in the lax area!',happy
id44216,' this was destination #- in our ---- summer holiday which took in san francisco (holiday inn fisherman is wharf) yosemite (yosemite view lodge) carmel (carmel mission inn) santa maria (holiday inn) beverly hills (beverly hilton) anaheim (sheraton anaheim) and san diego (paradise point). this review is for holiday inn san francisco fisherman’s wharf about - minutes walk from the popular if a bit touristy fisherman is wharf area. this is a good quality hotel in a good location. being a holiday inn it is very err.... holiday inn i.e. you know what you are going to get. there is amply parking for guests and as a virgin guest we were surprised to get it for a third of the usual price without having to ask. staff are attentive and polite. rooms are have the solid corporate feel of a holiday inn and are pretty much faultless in that respect. working desk free safe and coffee machine are welcome. there is another hi just around the corner with a denny is diner inside which is handy for breakfast. out hotel offered breakfast but we hose to explore. there is also a pool but sf in july is not the warmest place to be swimming especially when there is little sun. overall no nasty surprises and well recommended. great price. we are making a return stay in summer ----. tip: sf taxis - be very clear with your directions to the driver. the roads can be long and you can get dropped off at the wrong end. tip: choose this hotel for easy access in and out especially with a car to outer lying areas tip: fisherman is wharf can soon feel tiring with all the touristy shops and some of you may well hate it. it is however only a few dollars by cab into the main shopping area. the hotels here are more expensive and car parking starts to become a problem.',happy
id44217,' my two young daughters and i accompanied my husband on a business trip to houston in may and had the pleasure of staying at the hilton. while our family wasnt the typical clientele it is mostly business travellers we found the staff wonderful and very accommodating for our family. james one of the bellman was particularily helpful. it was also unique to see the executive chef in the lobby of the hotel interacting with the guests. we found the room to be a good size beds and pillows delightful and of particular importance to us very clean. our room had a gorgeous view of the park and minute maid stadium. the location of the hotel allowed my daughters and i to visit many of the local attractions including discovery green (which is across the street for splash park- playground time) the zoo the children is museum and the natural science museum. the hotel offers a shuttle to the train system that runs to the zoo and museum districts; however we felt safe enough walking the six blocks to the train station. i dont think i would do the walk in the evening but during the day the downtown felt safe. there are a number of good restaurants nearby as well as quick service locations. dont miss the takeout and snacks from phoenicia (one block from the hotel) the food is so good and reasonably priced.',happy
id44218,' we stayed here for the first part of our honeymoon and i’m really disappointed to be writing this review as i had gone with high hopes from previous reviews. the hotel is just in the wrong place the location is really not good at all felt like quite a tacky touristy area full of terrible restaurants. san francisco is meant to be known for having amazing restaurants but the restaurants in this area are just awful. if you want decent food you really need a taxi to get there. staff were friendly apartment was nice enough clean spacious has amazing views of the alcatraz comfortable bed the house car was handy but there were things about the hotel that were a bit disappointing for being $--- per night for example there was no bath which was quite disappointing after sitting on a -- hour flight to get there. the shower was terrible there was only a trickle of water coming out of it. also we had a bay view residence but did not have the balcony i had expected. just a few things like this the hotel didn’t quite cut it for us. breakfast was good but it was very busy sometimes quite hard to get a table as there is not much room. we enjoyed the wine tasting a couple of evenings. if we ever end up in san francisco again i will be looking for a hotel in a different area of the city. we did the real s.f. tour which was a walking tour it was fantastic and i can definitely recommend.',not_happy
id44219,' location is great harold square near macy is several restaurants and bars and safe to walk. subway station feet away! jonathan at front dest was great with early check in and very friendly! room was new clean with flat screen. breakfast was very good eggs cooked to order. left sunglasses in room spoke with aurora in housekeeping and received them back next day. very accomodating and well run property!',happy
id44220,' i stayed at this hampton in december and had my tablet computer stolen most probably by the breakfast chef as most investigations have been completed. the shuttle driver was the most rude and lazy person one could ever meet. i had to load and unload my own luggage and as he drove me to the airport and had islamic talk or news radio on and refused to turn it off. i left my tablet computer in the breakfast area for all of -- minutes and it was stolen. anyone that turned it on and wanted to return it easily could as the main screen clearly stated reward if returned and all my contact information. no other employee or myself saw another guest in the breakfast area although the chef claims to have taken orders and served four people who left with my computer. the front desk person didnt see them in the lobby or breakfast area and no one else saw them. only the chef that suggested they took my computer. the general manager responds to negative posts here to make people think he does something about bad experiences in his hotel. he is a complete liar and does not honor his ---% satisfaction guarantee unless you use a credit card and cancel the charges yourself. i paid cash was certainly unsatisfied and i was not issued a refund and was called racist names by the gm who has never even met me. my computer was only -- days old and purchased with visa so it is being replaced. the charlotte mecklenberg police department in still investigating the employees of this hotel but since i made such a case about it doubt they will ever find the original computer although it has been placed in a national database. the owner of this hotel is no better than his general manager. he refused to give me his name did nothing about the situation at his hotel and lied about receiving emails from me then quoted things only said in those emails. i have written to several people at hilton.com the email for hilton worldwide employees and not a single one has addressed this issue or the horrid conditions at this hotel in their chain albeit privately owned by an owner who feels the need to remain anonymous. i have logged a few million miles and a few years worth of nights in hotels. i would not normally even write a review because most places i stay are smaller boutique places that i never want to see get crowded. staying at a major chain hotel and having the experience i did in charlotte was my inspiration for signing up here. being stuck in charlotte for an unexpected overnight layover i only needed a place to sleep a shower and a ride to the airport. this hampton couldnt even get that much right and their employees are thieves that is supported by management instead of investigated by them. you can believe the responses from the gm if you want and take your chances staying here but dont say you werent warned. no one at this hotel cares about your comfort convenience or security and it is blatantly obvious by the way they handle any complaints you have.',not_happy
id44221,' my husband and i were looking for an inexpensive but decent place to stay for one night in columbus and selected this hotel based on price + reviews. the hotel is conveniently located at the junction of major highways but is in a dreary and seedy-looking area that is pretty devoid of businesses other than one wendy is right next door to the hotel. i would not want to walk around this neighborhood on foot (except maybe across the driveway to wendy is) and there is nothing to walk to anyway. however if you have a car no problem as it is about a ---- minute drive straight down e. hudson to n. high street and the short north area which has many inexpensive restaurants coffee shops boutiques and a few bars mostly targeted towards the college students on the osu campus also located off n. high street. so if you have a car you will be fine staying at this holiday inn express even though its immediate area looks dingy. having said that i felt that this was a better-than-average holiday inn express and was nicer inside than other hotels in its price class at which ive stayed. it looks like the hotel is trying to compensate for its not-so-great neighborhood by being extra nice inside. we understand the hotel is undergoing renovation although we saw no evidence of this on our floor (second floor) and there was no noise no missing door number or other issues. the lobby breakfast area and public area looked like they had already been renovated and were nicely decorated with some asian- indian accents and an antique telephone for the house phone . i especially loved a lamp near the elevator which had an elephant as part of the base and little elephant beads hanging from the lampshade. i mention this because it is the first time ive ever gotten excited over a furnishing in a budget hotel. the decorator has nice taste. the hotel offers a free breakfast which was very good included hot items like cheese omelets hot fresh baked cinnamon rolls sausage and gravy biscuits as well as cold cereal and juice. the breakfast room is big with plenty of space for lots of people to eat. there is no food service other than the free breakfast however the hotel maintains an extensive list of restaurants to which you can drive as well as places that deliver to the hotel (note: delivery is very heavy on pizza chinese and overstuffed sandwiches as youd expect with a big campus close by). the desk clerk on duty was very accommodating and helpful when we needed to locate a place to get food. it is possible our room had already been renovated as the furnishings and fixtures looked clean and new. our room had a large refrigerator and a microwave located in a bar area in addition to a king bed a desk and chair an easy chair and a sofa. the bed was comfortable and clean the bathroom was free of mold and also clean and everything worked great including the free wi-fi. overall we enjoyed our stay and would definitely consider staying here again especially for events on the osu campus or in the short north area. it is a good value for money as long as you have a car.',happy
id44222,' other than a mess up with reservations (put in a - queen instead of king room) the stay was wonderful. the rooms are big and we had a walkout that overlooked the golf course which was just beautiful. didnt use the pool but it looked very clean and the lounge chairs looked very comfortable with - towels rolled up just inviting you to come and enjoy. if you need a place to stay in that area i do recommend this place for sure. we had breakfast at the club house every morning. good food and great service.',happy
id44223,' we recently stayed at sanctuary over thanksgiving in the king deluxe room. i booked the hotel - weeks ahead of time and emailed twice to request a room with a street view for my son who has some special needs and loves to watch cars and people. they never answered my email until the -rd time a week before the trip saying they would try to accommodate my request but no guarantees. its the only special accommodation i asked for. when we got to the hotel i asked about the street view room again and they said no but if i had asked earlier we may have gotten it. i did ask earlier. twice. maybe you should read your email? anyway not a big deal but it would have been a nice gesture. other hotels usually do something extra if we ask. when we got there we were greeted by the concierge-doorman who swiftly valeted our car and got our bangs upstairs. he was very nice and helpful helping us to find our way around. he was really sweet to my son making sure he was comfortable while we checked in. the room was on the -th floor facing a quieter street that has some nightclubs on it. one night there was a fight that broke out but no big deal-its new york city. its noisy. the room was smaller than expected but was just enough. kind of a moody chocolate decor with splashes of red not too fancy but definitely nice and clean. floor could use a better cleaning.they had this great all glass see through sealed in rainfall shower which was wonderful and my son had a great time in there splashing around. they need to get normal sized washcloths for the shower! the ones they provided were more like hand towels. heard no noise from other guests so the walls must be thick. the hotels best asset is their staff-they were all amazing friendly and helpful. the man who works the morning shift was especially energetic and at -am-he made me smile even though i was not quite awake yet. a housekeeper came in to offer to make up the cot-nice. breakfast was appreciated as we were on the run a lot but a bit limited-the most basic continental. the hotel also has this wonderful sort of dark and mysterious ambiance in the lobby; fireplaces everywhere and these really cool statues. bed was a pillow top but a little saggy linens were wonderful down comforters and the pillows were soft and amazing. i wish i knew about the fitness center and the spa? overall a great visit but please try to cater more to families with kids who have special needs. im not saying we deserve better treatment than everyone else but its really hard to travel with a child with special needs and every little bit helps to keep them and occupied. it makes all the difference and makes the trip more enjoyable for everyone. thanks all!',happy
id44224,' not much to say on this one nothing stood out as good or bad. just some minor points below. overall i would probably stay again if i had to be in this area. - service was great everyone very helpful and friendly - long cab ride ($--) to get to downtown dallas - room smelled like stale smoke even though hotel is completely smoke free - internet is wireless only my colleagues reported everything was good for them but i only received - bar in my room ---- and it dropped every ---- minutes. wireless is free in lobby and worked great. - room had flat screen everything a bit dated but worked - workout room decent with a nice outdoor pool',happy
id44225,' we got a great deal through priceline on a room here during our recent vacation to san diego. i understand parking is an issue in any major city but the -- dollar mandatory valet parking price was terrible. there was no were else in the area to park so you were forced to pay it and the parking was more then half the price of what we paid for our room. the rooms are very small which is normal for downtown but my husband and i were pretty cramped. luckily we didnt have to spend much time in there other then to sleep and shower. our shower handle was functioning properly and kept falling from warm to scaulding which could have been a huge liabilty if there was a child in there. we reported to them but we were getting ready to leave so told them they could fix it after. the building is very old and has lots of history. we got to go up to the tower on the roof and see the great views. the staff was very accomidating and it was in a good location however i probably wouldnt stay here again willingly unless we won it on priceline again.',not_happy
id44226,' except the smallness of the room and especially the bathroom everything was ok in this hotel. nice though small fitness room on the -rd floor. restaurant within the hotel quite good. free internet access if you like retro style kinda art deco youll enjoy this location sears diner on the other side of the street in a must for breakfast !',not_happy
id44227,' recently stayed at balboa park inn for - nights with our just-turned - year-old very active son. room (mayfair suite) was perfect for the toddler. full kitchen separate bedroom etc. all this for less than the single room we were supposed to stay in for my partner is conference (granted not cheap but worth it!). walking distance to zoo and (slightly further walk but a beautiful one!) to a great kid is playground. very nice and free breakfast every morning - which came in handy as we were all still on new york time!',happy
id44228,' henry robinson was wonderful during our stay july ---july ------ he made sure we were all taken care of. this is our -nd visit we were there in march --- ---- and henry robinson took good care of our whole group. he was friendly and kind to all. we are all writing reviews to let you know how good he was to us.',happy
id44229,' i booked in traveloge market as usual for a week in december with credit card reference. arrived from europe at midnight: no vacancies !! nightmare raining & had to search for another hotel by taxi. next day no explanations from manager you are not in the computer!. but i had printed email reservation sheet ok. after dispute they look in their computer and found that they had made a mistake with the date coding order between day and month (november instead of december ; arrival was -- december). my reservation sheet was clear as the date was written without ambiguity as december . no excuses from the staff. they proposed a room for the remaining days with immediate payment and they said that they will send back the money corresponding to my full former reservation. but one night was never reimbursed (the one spent in another hotel). they never reimbursed it! the hotel is convenient as i used several times but management not. so reservation on site and cash may be ok but beware of internet reservations with credit card references!',not_happy
id44230,' we struggled to find a hotel in los angeles central to all the things we wanted to see disney santa monica hollywood the studios etc so plumped for a nice area and a well known brand and that’s exactly what we got huge rooms decent business class service and a hotel that was equal distance from all we wanted to see. you have to have a car to stay here as it is quite a way from any action and having stayed in a number of areas of los angeles in the past i would probably still opt to stay out at santa monica and travel into the beverly hills attractions. having said all that there is nothing to be said to fault the hotel i’m just not keen on los angeles as a city.',not_happy
id44231,' i completed a two-night stay at this hotel two weeks ago. the best way to describe the hotel is half hotel half nightclub. check-in was fairly simple. for those who do not want to wait in line at the desk there is a touch screen check-in kiosk right as you walk in. the lobby area is as inviting as possible considering that the bar and pool table is only a few steps away. walking into the lobby at night with luggage pillows and blankets can be slightly awkward. a small snack shop is located near the front desk. if you do not find those prices attractive try picking up some treats at the target directly across the parking lot. the king room was a little on the small side yet somewhat cozy. trendy is the name of the game here. the low-flow sink shower and toilet was a nice touch. the in-room safe was easy to use and gives the guest some peace of mind. lighting in the room was limited so take a few seconds to explore all of your options there. the bed was comfortable but consider bringing an extra blanket or two. the duvet cover and a thin sheet is all you get. although i did not use this feature the multi-port electronics hub is great for those who want to utilize the tv to its full ability. i did have issues with the tv throughout the stay. the high-definition signal would sporadically go in and out which was a little bit of a bummer. the hotel has its own trendy bar area. in addition the property is a very short walk away from another bar and a british pub. needless to say plenty of tipsy people were making tons of noise at all hours of the night. also the hallways are quite noisy. you can feel a door slam from all the way down the hall. this property is not for the light sleeper. the price and the trendy ambiance make this hotel a good fit for a younger crowd. the business traveler would love the free wireless internet but resting for the big meeting the next morning could prove difficult due to the hotel is location. the rooms were very affordable clean and comfortable. however the noise factor is enough to keep me from booking this hotel in the future',not_happy
id44232,' -very efficient do yourself check in service. i liked this... no need to sign or show id. -rooms are small but but very comfortable. there is a help yourself closet on everyfloor so you can get more pillows blankets ironing board etc. i really apprciat',happy
id44233,' my husband had a meeting in the area and was able to get a special rate. otherwise we probably would have not stayed here. the suite we were in was huge. however the bed linens had not been changed or sugar type crystals were spilled under the covers. they did move us to another room but it had no tv remote control and was stale smelling. another couple we met said their room a-c did not work and had to wait - hours for it to be repaired. there is a bar and restaurant on site but we did not go there. if you want something nice to eat be prepared to drive as there are just a few fast food places nearby. they do offer a shuttle within a - mi radius.',not_happy
id44234,' the desk worker jeremy provided unsurpassed customer service: accommodating friendly funny and professional. he was amazing!!! the rooms were older style but in a comforting and elegant manner. every person working there was friendly. the in-house scala restaurant had amazing service and quality. the ciabatta sandwich was the freshest ever and to die for. great drink at the bar. amazingly comfortable beds. the entire experience was incredible. i would recommend it to all!!!!!!!!!!!!!!!',happy
id44235,' location was great for six flags. the staff was friendly and the hotel was clean. the price was great for a family vacation budget. we were pleased with our stay at fiesta san antonio. thanks super -!',not_happy
id44236,' the westin times square is very well located just off the times square. however the rooms are a big disappointment. i had booked myself a club room which was advertised as being the top-end in luxury. however unfortunately the room was very basic with absolutely no view at all. very stuffy and unfriendly staff made this a totally forgettable experience. would not return here in a hurry',not_happy
id44237,' my wife and i recently spent three nights at the hotel while we were attending a medical conference held at swedish medical center. everything about the hotel was excellent. the bell desk and valet parking staff were very polite quick and efficient. the front desk acted like they were to see us and always said hello when we went past them. our room was beautifully decorated and comfortable and was very quiet and very clean. we enjoyed the fireside room for a pre-dinner drink and cheese plate. the hunt club restaurant served us a great meal with a nice wine selection. after dinner drinks in the bar were fun. because of our daily medical meetings we were unable to enjoy the afternoon tea so we will try to return at a time we can enjoy this as well. overall everyone working at the hotel was extremely professional and pleasant and we will be back.',happy
id44238,' this motor inn is located about - city blocks from fisherman is warf and about - blocks from the embarcadero. you are in north beach and walking distance from china town and all city transportation. the hotel itself is small and clean. it is old and not updated but the beds were still good and the room was well cleaned daily. my only complaint would be the bathroom space being a bit small for our family. there was a great large flat screen (not that we were there very often)! the staff was extremely accommodating and helpful with recommendations and directions. there is free parking here which is amazing!',happy
id44239,' we stayed here for - nights with our three children in a - bedroom - bathroom suite. i have nothing but good things to say about this property. the staff are friendly the rooms are modern and clean. the complementary breakfast was wonderful with a great choice of foods. the complementary dinner was really nice and a fantastic way to save some money as a family even free beer and wine with dinner. we checked out at -am and were kindly offered juice and muffins to take with us for breakfast. i was most impressed with the help we received when we realized we had left an iphone in the room. after we contacted the front desk (we were already in las vegas at the time) they located the phone and had it shipped to our next stop in san fransisco where it was waiting for us when we checked in which was a huge relief and we were not charged any delivery fee. i would recommend this hotel to anyone maybe the only negative is that no shops or family resturants are walking distance but they are a very short drive.',happy
id44240,' i was in a - nights trip with my daughter. the location was great but the room was old. the carpet is a stain festival we didn t walk barefoot in the room. the mini bar didnt cold the air condioner was really noisy. as it is on -rd street is a noisy place all night long and as the windows are not good you hear people talking at night from the street. the bathroom was extremely small and old. personal is very friendly and they are going on in remodeling the building it deserves it!. the cozy restaurant i saw in pictures doesnt exists. the free internet access was a good thing too. my advice ask for a remodeled room and ask if the remodelation has finished. i wouldnt stay again in this condition. the relation price and what you get doesnt value your money. nice beds and sheets towels and robes are great. orlando hotel you have so much to work on !!!!',not_happy
id44241,' the staff was very helpful and friendly i only caught the name of one sam he was extremely to help me and very friendly. the room was so clean as was the rest of the hotel and the continental breakfast in the morning was fantastic. my next visit down to san diego i will definitely be staying here again.',happy
id44242,' it was just a place to lay our heads for the night and we didnt really stay in the room but from the initial looks of the place we had our doubts. our friends bed had a used tissue in it and when we requested new linens the room they were stored in was outside and dirty as all he**!!! i would pay the extra money and stay somewhere nicer next time. didnt see any roaches but wasnt doubting they were there.',not_happy
id44243,' our family of five stayed here for a week is vacation in manhattan and this was the way to do it! with five of us including two teenagers we needed at least two rooms and two baths and two hotel rooms in a decent hotel will completely break the bank for most families. after researching here we chose the marmara. it was a nice place! the location was a little farther north than i anticipated although in all fairness i didnt really think about it enough - that one is one me. the location worked just fine though. to get to the subway was about - short blocks and - long blocks - uphill to the subway. bus stop was on -nd across the street and one block down. by nyc standards subway was close. by houston standards where everyone drives cars all the time and we had a couple of bad knees it was a little farther but actually still worked out just fine. check in was easy - there is a small desk in the lobby and they were ready for us. there are two elevators so sometimes you have to wait a minute but not too long. (look up in the elevator!). the halls are very dark though. once you get used to it it is not as startling but there are only a couple of small lights on each floor and the walls are painted dark gray. the rooms are nice and spacious tho. we had a two bed - two bath that had apparently not been remodeled. the carpet was older but the furniture was all fine. the entryway had a parquet floor that needed to be refinished - replaced. we did get a peak into another unit during the week and saw that it had the newer nicer carpet. otherwise our unit had the feel of an actual apartment except that all the colors were very neutral and there wasnt as much artwork on the walls as a private apartment would have. living room and each bedroom had a nice flat screen tv. sofa and chairs in the living room were nice and comfortable. sofa bed feels like a sofa bed - not great but it worked. king bed in the master and two twin beds in the second bedroom were all comfortable. bathrooms worked just fine. master bath had jacuzzi jets but we never used them. men will notice that the toilets are located a little too far back and there isnt enough room for the seat to stay up by itself - poor planning on someone is part. kitchen had service for eight good size fridge - everything youd need for a short term stay. for our drinks cereal pop tarts and snacks it was more than enough. there was a little confusion between the small trashcan and the larger recycling bin but we figured that out after a couple of days. in the entry hall was a stackable washer and dryer but we never had the opportunity to use them. balcony was a great view! we had a corner unit on the --th floor so we had great views! everyone spent some time out there enjoying the view. housekeeping was generally fine but there seemed to be a shortage of shampoo and conditioner. more than once we had to ask for more after housekeeping had been there. closet space was great and the hangers were nice. the safe was a typical hotel safe but was not bolted to the floor. i dont know if theyre all that way but at least nobody stole ours while we were there. this is not a full service hotel so no one should expect things like restaurants and room service or a pool. however there are numerous decent restaurants within a block and hundreds more a short hop away so we didnt see that as a problem. if youre looking to sit in your room and dont want to go out that might be a problem. speaking of restaurants people have mentioned nick is. it is right across the street and it is fine but not outstanding. it is nice and convenient but there is a lot of very good italian in new york. this works cause it is close but nothing to write home about. there are small grocery stores nearby as well as pharmacies and a liquor store so you should be okay for whatever you need within a block or so. all in all i would recommend this hotel again. if i go again and dont have the whole family i would probably stay at a more traditional hotel down near times square.',happy
id44244,' perfectly located downtown; large room with two queen beds and very nice linens; immediate service replacing a defective coffee maker or answering other questions; and only $-- per night!!! i will definitely return when visiting family in denver.',happy
id44245,' this hotel is in a pretty bad location in baltimore...have to walk a bit for restaurants bars or anything really. on top of that they have an absurd check-in policy ... -pm and when i arrived they were absolutely unwilling to budge on that at all. check-out was at --am so be aware that a daily rate is really about -- hours worth of use of a room. i have no idea why it takes them - hours to prepare a room. some places on their website suggest that wi-fi is free but it is actually $-- a day once you get there (come on).',not_happy
id44246,' the broadway at times square hotel is the perfect hotel if you are planning on hitting the broadway shows; the location is excellent. it is one block off from times square! the rooms were clean although there were no windows in our room. we stayed in a room with two double beds and getting through to the well-sized bathroom was a bit of a challenge with four people. however they had a good sized closet nice clean room comfortable beds and the staff was extremely pleasant friendly and helpful. there was a complimentary breakfast every morning and it did the trick. i will definitely choose this hotel again next time i visit nyc.',happy
id44247,' overall we had a great stay at w austin. our room had a beautiful layout and great view. the location was excellent and the staff was generally quite courteous. we were particularly impressed with the great gym spa and lounge; weve stayed - different w hotels and these stood out. there were a couple of things that were a bit disappointing. - first off the pool was closed due to some glass falling in. there was a nice letter explaining the unfortunate situation but it seemed to imply there would be follow-up to provide details on alternative pool arrangements. we waited but didnt hear anything. - second we were a bit surprised that the vod system didnt seem to provide a way to browse for videos. (aside from a couple of categories you could only search for videos but there was no list of what movies there were.) we ordered a dvd but we had no dvd player in the room and we couldnt get the player set up. so we werent able to watch a movie. despite the above we enjoyed the trip to austin and would generally recommend the w austin again.',happy
id44248,' the location was super short walking distance to attractions subway just around the corner. staff were friendly and helpful which i never expected from nyc. my friend and i stayed for - nights on --th floor which was no problem!',not_happy
id44249,' this is my fourth stay at the legacy golf resort--and every stay has been wonderful. my grandsons enjoy the pool--and i like the convenient location to all parts of the valley.',happy
id44250,' dont expect bells and whistles these are simple clean comfortable rooms. my room had a queen bed with tv and recently renovated bathroom. free wireless internet was a great addition. front desk staff were very friendly and helpful. for $----night inc taxes i was quite satisfied. what sets this hotel apart is its superb location. only -- minutes walk south to the mall and -- minutes walk west to the white house. i doubt you could find cheaper accommodation so close to dc is major attractions. i would avoid the buffet breakfast at harriet is though ... the bread and biscuits were stale the sausages were chewy and the milk was warm and unrefrigerated.',happy
id44251,' my husband and i decided to stay the weekend here for our anniversary the rates were very affordable so we were not expecting much but boy were we surprised!!! as we were checking in we were greeted by sherry who was very friendly and outgoing as we made small talk while she checked us in kirk (manager) overheard that it was our anniversary and upgraded our rooms to a king suite. once we got to the room we were very pleased with how spacious it was. sherry and mandi knocked on our door with a fruit and cheese tray decorated with fresh flowers. i would definetly stay here again!! these hotel employees sherry kirk and mandy deserve awards for going over and beyond their duties to ensure that we had great stay!!!',happy
id44252,' a couple of block from the white house we really enjoyed our stay here. the rooms were lovely and the concierge particularly was very friendly and helpful. i would highly recommend this hotel.',happy
id44253,' we chose to stay here on the advise of a friend that said the location was central to sites and studios in the area and the hotel was a good value. they were right on all counts and the staff could not have been nicer and more helpful in getting us directions and dinner reservations. the rooms were in very good shape and the property appears to have been recently remodeled. the pool area was nice and sunny in the afternoon which was nice after a day out walking rodeo drive which is about a mile away. for the location price and service we will definetly stay here again.',happy
id44254,' i stayed at this hotel from --st of july until --rd of july for - nights everything was fantastic the staffs were extraordinarily professional. localisation is great right by the fish market and walking distance to space needle room is spotlessly clean i will definitely advise anybody to stay here',happy
id44255,' this hotel is located --st and -th ave so excellent location! from cruise ship terminal -mins $- taxi ride plus tip (take yellow meter taxi from taxi stand accoss the terminal) or -- mins $-- taxi ride from penn train staion. check in-out was very smooth and painless. our room wasnt ready since we arrived before check in time but it was no problem for us as they can store our luggage and there are plenty of attractions-sights and cafe-restaurants available within walking distance. we walked every where (even my --years old mother in law) to central park empire state building top of rock etc. times square is just -blocks away and felt very safe to even walk around by myself at late evening (female). e line train station is - block away at --th and -th ave and very convenience to go lower manhattan area. $-.-- train ride to --- memorial and wall street. as you know by now you cannot beat this location! -queen size room pro: spacious for - adults and comfortale queen size bed. complimentary use of room safe wi-fi (good connection) and local calls. no sign of bed bugs. room con: moldy bathroom and dirty shower head. (i contacted both front desk and house keeping in regard to moldy bathroom and dirty shower head but no action or apology from the hotel. i even left extra tips to house keeper with specific note to clean the shower head but they did not change or clean the shower head even i reminded them several times during our stay) very disappointed especially we paid over $---- for - nights (avarage $----nights). my friends stayed -- blocks down the street at distrikt hotel at same rate and there where no compareson in terms of cleanliness and attention to details in the room amenities and service. paper cups to use in the room and no fridge to chill your drinks. hotel service pro: this hotel provide complimentary use of internet station (computer with printer) continental breakfast or grab to go breakfast bag. complimentary drink station available ---- with coffee tea hot chocolate. hotel service con: hotel concierge and some of the front desk staff has no idea of popular sightseeing information and location. in fact both concierge and front desk staff gave us completely different direction and either of them were wrong and this happend twice druing our stay which cause us some problem. do not waste your time asking to concierge or hotel front desk instead use their complimentary internet service to search for yourself. overall this hotel is excellent location spacious room and great internet connection. however not worse paying over $--- for moldy bathroom and dirty shower. made our stay very uncomfortable and not satisfied due to bathroom issue. i complaint during our stay and at the time of check out but they seems did not take my complaint seriously. i still havent receive any follow up or apology from the hotel. (we stayed room --- nov --- ----) we will only consider going back to this hotel if they clean the bathroom and change the shower head!',not_happy
id44256,' i stayed here with for - nights with my family and two friends who had just flown in from south africa. the rooms were very spacious and clean and the view was incredible. location wise we were able to walk to most of the tourist attractions with no problem and where necessary had good access to the subway when the legs gave in. my two friends are still raving about their stay here! one item to mention is that even though we were on the --th and --th floors you can still hear sounds of life in the city which takes a little getting used to the first night you go to sleep. another plus is that there are great pubs and shops nearby. a great stay all round.',happy
id44257,' thanks to the above and beyond mentality of the staff (notably josh - he is the best) my fiance is --th birthday celebration was superb. from the moment we arrived no detail was left unattended including dinner reservations and the wonderful little extras provided to honor my fiance is birthday and our recent engagement! thank you josh a million times over. the room was lovely and spacious and the location was perfect for exploring the area. we even enjoyed meeting maverick director of pet relations. highly recommended.',happy
id44258,' stayed here on business for - week. great location subway station right outside and convenient for local bars and caves in tribeca and various offices. cleanliness was not great in my room which was disappointing for this level of hotel. the shower was also a disappointment taking ages to heat the water. staff were friendly enough and check in was seamless. i would stay again - id probably ask for a room with a view rather than a wall though.',not_happy
id44259,' loved the hotel. would definitely recommend especially to business travelers. was only there one night and wished i could have stayed longer and taken advantage of more of the manty amenities. friendly staff!',happy
id44260,' this place was awesome and the staff (especially eric) was incredible. right on the boardwalk close to the beach beautiful views family friendly big rooms free parking and breakfast need i say more. i highly recommend this hotel. wont say anywhere else in san diego.',happy
id44261,' stayed in this hotel for one night only. i wish i could have stayed for longer s everything about it was -*. we stayed in a suite with a free mini bar. the room was incredable.. the bathroom was one of the best i have ever seen in a hotel and the bed itself was very comfortable. when we were heading out into boston we asked at desk where the best places to go out were and they couldnt have been more helpful. if i had stayed longer maybe i would have found fault but to me it was definitly a -* stay',happy
id44262,' positives: location location location clean rooms and a helpful night security guard. negatives: if you are looking to be treated with any respect a helpful staff or parties at -:-- a.m. to be stopped you should not go to this hotel. with the exception of one night security guard the staff was rude nasty and unhelpful. because of the location to the wharf tours cable cars and the city they don’t care if you come back or not and treat you as such. literally bus loads were there. it was obvious because of the location; they don’t need your business and could care less if you come back. as long as your expectations about customer service are low the location more than makes up for how horribly you will be treated.',not_happy
id44263,' i am a road guy and was working in the san antonio and austin area family was with me in a room i thought was on points (did not work that way) what is needed to know price hotel certainly one you do not need to walk around in the local area as its in a area that has very poor area. a few hotels and close to a industrial area. what was good close to the downtown area price is better than most breakfast was ok. lobby looks good fenced area in the back for cars not to sure of the securty view ? depends on yout own thoughts ? what was bad not to clean in the upper floors rooms need cleaning ac in my room was off and on in spite of my desire to have it run all night . would i stay here again myself maybe with the family no. it is what it is.',not_happy
id44264,' first of all at check in i was given a room that i did not reserve. front desk tried to help the best they could. then told me i would get the correct room the next day. slept in the first room given it was okay. floor very dirty and it did not come with micro-frige that i was suppose to have. hallways very dirty. only ice machine working is in lobby. lobby was dirty. stair ways dirty as well. second day of stay i was transferred to the room i requested but it still did not have the micro-frige they had to bring it from another room. the second room had roaches. scared to go to sleep and have my luggage. there was a bad smell in second room and a bulb was blowed. i was very disatisfied and dont plan on coming back to this location. the manager was unfriendly as well. the front desk staff was friendly and helpful. they need to spray for the roaches clean carpets fix holes in walls paint deep cleaning. some care needs to be put into this place. no one seems to care. not impressed.',not_happy
id44265,' worst hotel ever stayed in back in home with bed bug bites. would not recommend this hotel to a dog. but then again pets are allowed in the hotel rooms which is not hygienic at all. apart from that san fransisco is fantastic destination to visit.',not_happy
id44266,' elan is located close to businesses film & tv studios and a large shopping mall on good bus lines (for cheaper transportation!). feels like a safe neighborhood. the rooms are small but very clean and well-appointed. got a discount for multiple-day reservations online and the price includes a daily continental breakfast and evening hour. safe nice and a good deal for la!',happy
id44267,' ive traveled throughout the us and the world to industrialized and non-industrialized countries. this is the worst hotel ive ever stayed at any where in the world particularly for the price. they clearly dont use the money to invest in hotel maintenance--never mind upgrades! everything was a joke: the fitness center was a -x- room that had outdated equipment and anything that was supposed to be electronic did not work so there was no way to add resistance or select any exercise programs. i was afraid to use the elevators as i truly do think they are original to the building and they shook and shuddered every time we got on--if we could get the door to close. the room bathroom was filthy with previous guests hairs in the tub and dirt on the floor. the toilet paper holder and towel rack were pulled from the wall and hanging on by a ridiculous and dirty patch job done years before. the window in my room would not close though it was -- degrees outside. there was no hot water (they did respond to that request quickly and the maintenance person was friendly). i found the front desk staff to be friendly --% of the time and my hotel door key worked --% of the time. the front desk manager herself was completely unhelpful. the wi-fi barely had a signal in my room and was extremely slow no matter where i tried to use it. generally it felt like the building was just falling down around us and that management is just a group of slumlords pocketing the money and not putting a dime into the place; the dank hallway decor and carpet felt original to the place too. there is no security in the building and there were a lot of strange characters coming and going. it was hard to tell if they were actually hotel guests. i wouldnt have felt safe staying her alone. i actually got on the trip advisor site to see if anyone complained about bed bugs because the entire place made my skin crawl and im afraid i brought bugs back in my luggage. my friend killed a huge cockroach in her room. i never expected this for a hotel that was charging $----night. unfortunately the entire city was booked (in the middle of the week with nothing special going on) so we had no choice but to stay (which is what this hotel must rely upon). ive never stayed in a best western before but i thought their reputation was decent. after this experience ill never stay at a best western again.',not_happy
id44268,' my wife and i stayed at the cambria suites at the airport and to me a great place to stay even though there is a huge vacant lot there that has no bearing about the hotelthe - fl at screen tvs were nice and you talk about the comfy bed i wish i could order one and ship home lol the staff was very friendly and informative i recommend this hotel by all means and right near the airport was a plus sorry for the late review.',happy
id44269,' we arrived at the hotel early after an early morning flight. exhausted we wanted chance to sit down and catch our breath before heading out to explore. despite turning up to the hotel - hours prior to the check in time they were able to provide us with a room. the room was spotlessly clean save for a dirty flannel in the bathroom - but the less said about that the better. with that sole exception i would struggle to fault our stay here. the staff were helpful and yes as someone else remarked they did try to sell certain tours to us but saying no was easy enough. breakfast is best carried back to the room as the lobby area where it is served is a little small but the selection of cereals toast and tea and coffee suited us fine nonetheless. it is also complimentary which is more than can be said for some much more expensive hotels. free internet is also a bonus. the hotel is ideally located a short walk from a red line metro station which for $-.-- a day you can use to access pretty much all the attractions in the area - we were there for - days and didnt run out of things to do. griffith observatory is walking distance but a bit of a hike! the view of the los angeles basin from the top and the hollywood sign makes it more than worth the effort. the only other thing was that it took them a while to cancel the authorization of deposit on my credit card despite saying it would be done on check out (i knew this as it was the only exact $-- i had spent). however aside from some noisy kids outside on the first night this was a pleasant stay at a fairly basic but perfectly adequate clean and friendly hotel. i would recommend it.',happy
id44270,' i stayed at the new yorker hotel while on business in november ----. the hotel is literally across the street from penn station so that public transportation to-from the hotel is simple. the hotel is large so that the reception area is busy with lines. the line nevertheless moves quickly with little waiting time and the staff was very efficient. elevator service was good. rooms are clean well-kept quiet and relatively large; bed was comfortable; and good sized bathroom. very unfortunate that there is no coffee-tea machine in the room. there is the tick tock diner off the entry floor lobby ... good service a varied menu average tasting food. there is also a coffee cart in the lobby with coffee juice and snacks. if you like being in a busy area of new york the hotel is well situated. but if you prefer a more quiet residential atmosphere i would choose the upper west side.',happy
id44271,' i wanted to stay in a nice hotel in downtown boston for our anniversary. i tried hotwire for my first time and paid $--- for one night! apparently it is common to get a hotwire or priceline deal for weekends - i noticed on other reviews after i booked this room. being a holiday weekend we were able to park on the street overnight for free. tip-book a saturday night feed the meter until -pm or -pm and save the price of a parking garage. the hilton was just changed from a wyndham this past june. it is a great location very nice hotel no problems. would definately stay there again! a - star hotel in the business district of boston for $---! it is hard to find but the staff is very helpful with directions whether youre walking or driving boston being confusing to a newcomer.',happy
id44272,' we stayed here the week of march --th and were very pleased with our stay. the rooms looked a little dated but not so much so that it was distracting or not worth the money involved. the staff were all very helpful and we felt very safe in the surrounding area.',happy
id44273,' we have recently been in the ny palace hotel for our anniversary i can only describe as a great experience the hotel is in very good condition the rooms are very comfortable and spacious the location is just perfect to visit major tourist attractions and move to anywhere in the city the service is inmaculate and everyone is very frienedly and efficient the concierge service is the best we ever had special thank you to david which suggested very nice restaurants and great turist attractions to vist. we are used to travel to - start hotel across europe and the middle east without any doubt about it i would strongly recommned this hotel to anybody which is planning to stay in ny either for business or pleasure we cannot wait to come back at the end of the year.',happy
id44274,' the travel inn is basically a chain hotel so didnt blow me away but was perfectly adequate. the room was clean and tidy and a good size with a very welcome and useful complimentary copy of time out new york. a vending machine for cold drinks and snacks and an ice machine were just down the hall and there is a small shop in the lobby selling snacks and camera film. breakfast can be had from the diner next door where the staff are very friendly and helpful and the food is delicious. (police officers from the police station across the street are often seen in there!) the hotel is only a short walk from the port authority bus terminal and subway station and the empire state building can be seen from the front door. i had no complaints at all while staying there.',happy
id44275,' we only stayed - night at this hotel but the room was spacious and easily accomodated - people (- in the bedroom - in the lounge area). tons of wardrobe space. $- breakfast is good value and very convenient. this hotel is not cheap but we got it as part of a deal with british airways which cut the cost hugely. if they could have accomodated us for further nights at this discount we would have stayed. no mini bar in the room but duane reade is just down the street which is handy if you want to buy any soft drinks snacks etc.',happy
id44276,' as a single female traveller visiting ny i reserved my room in the americana inn back in january ---- for a stay in november ---- for the marathon. i was horrifed after getting off an - hour flight from the uk to be told there had been a mix up and there was no room for me - not for that that night or the - others that i had reserved. it did not matter that i had confirmation details and a booking reference (in a printed email) that i had received directly from the hotel. the excuse i was given was that they use lots of companies to book rooms at the inn - although i booked mine directly through the americana inn website. a guest who was checking out in reception told me i was one of fifteen to be turned away that day. i had extreme difficulty finding a room to stay in as it was the marathon weekend yet finally a kind concierge at the crowne plaza found me a room at a nearby hotel which was accommodating and felt safe a for single female traveller. this ended up costing me dramatically more than the americana inn (who refused to pay the difference) but it was a necessary expense as i had made the trip especially for the marathon. it doesnt seem to matter if you have reservations and printed confirmations - this stands for nothing. i would avoid the americana inn at all costs. to add salt to the wound i have just received an email from the americana inn asking if i enjoyed my stay...ill be forwarding them a link to this. emmauk',not_happy
id44277,' i booked this hotel because of the reasonable price and close proximity to public transportation. like many other reviewers my husband and i were both concerned about the location particularly the panhandlers and some somewhat unsavory street vendors on market st. near the hotel. a friend who has lived in san francisco for a couple of years described the neighborhood as somewhere where you are safe during the day but stay in a group at night. that seemed fair enough. keep your bag close to you and be prepared to say not today to a range of people attempting to get your money through begging or selling things you really dont want (poorly written homeless activism newspapers bootleg hip hop cds etc.). that being said the access to public transportation makes it such that it is relatively easy to avoid these problems with a little planning ahead. the civic center bart station and the f train (which will take you to union square fisherman is wharf ferries and castro) are within a few feet of the hotel door and once you are on the train or in the station you have much less to worry about. the hotel is between -th and -th streets and i found that if you get off at the -th st. f train platform you had to deal with fewer problems on the streets themselves. what a difference a block makes. i had a few minor concerns about the hotel itself. it could have been cleaner. there were some suspect things on the floor of the bathroom that werent cleaned until i made sure to leave a towel on top of them so that they would be picked up with the towels. we were there for six nights and on two of them we had to request wash rags and a bathmat because housekeeping only left towels and hand towels in the bathroom. housekeeping was relatively prompt about bringing these items when we requested them but you really shouldnt have to request things like linens in a hotel. that being said overall the rooms were tastefully appointed. i have stayed in nicer rooms but ive also stayed in much less savory places. the staff were always friendly and courteous and they were quick to refund our money when we had difficulty using the internet cafe area.',not_happy
id44278,' stayed here as a group of - over the holiday period. my family and i have been to new york many times but have always stayed in midtown manhattan so we wanted to try out lower manhattan for a change. the hotel itself is great - nice lobby really contemporary chilled music on play and the staff are really attentive. - very young hip feeling! we were checked in promptly and the room was on -rd floor was okay but expected more for --- dollars a night. the room seemed a bit worn. so we went to reception and asked to be moved and it was not a problem at all. we got moved to the top floor (--th) to a room that overlooked all of soho - way better ! pros - beds are very comfortable and the rooms are a good size for nyc. we got a double family room which had - double beds. the location is great couple of blocks away from broadway which has lots of shops cafes etc..it is very quiet area around the hotel as it is mostly residential. the bar in the hotel is really nice really funky and young. cons - one of the nights we had a bit of a problem with one of the waiters serving our table. there was a slight confusion about tabs and to cut a long story short the waitress took our change thinking it was her tip - -- dollars ??!!! we approached the waitress about it and we got serious attitude back ! whatever i wont be serving your table from now on was her response !! completely unprofessional and rude ! i dont take attitude lightly so i went straight to the hotel manager to complain. he was excellent and assured us that he would have words with the girl about her attitude - especially when were spending around ---- dollars in total to stay at the hotel !! overall the hotel is great slightly on the expensive side but these prices are expected staying in such an area. would definately recommmend it as long as you dont get attitude ! enjoy :)',happy
id44279,' i booked - rooms through priceline and tried to confirm my bookings by email sent via its website. they never replied and i sent again. still no reply. i called the toll free number -------------- but the representative said he cant help because the number is for worldwide reservation. then i made a long distance call to the hotel itself --------------. i was transferred from one person to another forced to listen to all those recording promtions. first the operator then the sales team then the reservation team and finally the front desk. -- mins passed i finally reached the appropriate person to talk to for just checking my bookings. isnt it efficient ??? sounds radiculous. the worst part is non of my requests could be fulfilled: -. cant put - rooms together since rooms under different names. yet the rooms are booked under one acccount same ref at priceline one payment!!! -. hotel full no - beds room but just - kigsize bed. my request is made - months prior to check in and it is hard to believe this. the long distance call lasted for -- mins -- mins for music and recorded promotions - mins for no no and no answers costing me $--. i cant imagine this is the kind of service for a - stars hotel in chicago. having this bad experience with the front line staff i have little expectation from this hotel for my stay in july ----!! nancy',not_happy
id44280,' myself and my partner recently stayed in the orlando during a --week holiday in various parts of california and nevada. we were looking for somewhere in a decent part of la and after much investigation and perusal of hotel reviews on this site and other similar ones we decided to stay at the orlando hotel. we were there for - nights in total. first impressions were good. the location of the hotel is great; it is situated near la cienega boulevard which seems to be a busy thorougfare intersecting with santa monica bvd sunset bvd and other busy tourist areas. if youre a tourist it is really no more than -- mins or so (traffic depending of course) to some of the famous la sights such as grauman is chinese theatre beverly hills universal hollywood bowl etc. directly up the street from the hotel and no more than a - minute walk away is the beverly center - which is an upscale shopping center. the brand names (prada gucci etc) were a little rich for us but nonetheless it is a good way to pass a few hours and the food court was quite nice. alternatively you can head down the street for about -- mins and youll come across both the infamous farmer is market and the grove center. both are busy places but a great way to spend a saturday morning just having an outdoor breakfast and browsing. but anyway - back to the hotel. we got checked in with no problems and the check-in staff were very helpful and courteous. i should add that this was the case for the duration of our stay; i found the staff more than happy to assist with advice local information and also to deal with any issues we had. they also have a manager is meeting from --- every weekday if my memory serves me correctly and during this period there is complimentary wine & cheese whilst you can chat to staff and relax in the foyer seating area. all very relaxed and hospitable. now to the negatives. our room was of an adequate size but it was obvious that it was long due some refurbishing. there were quite a few carpet stains and the bathroom (although clean) had obviously seen better days. the room in general looked tired. asides from the stains though it was clean and had all the usual amenities that you would expect. there was also a fair bit of noise and the presence of numerous builders outside our room due to ongoing building work. it appeared that some of the rooms were indeed undergoing the refurbishment which i just mentioned - now whilst it was encouraging to see the hotel giving them something of a makeover it would have been nice if we had actually been told there would be extensive work and noise occurring on our floor whilst we were there. this was never mentioned to us in either our booking through hotels.com or by the staff whilst we were there. nevertheless we chose not to make an issue of it as we were out for the majority of the time and the workers were usually gone when we got back. just make sure to ask if about it if youre hoping to have a few late mornings in bed! the pool was something we were hoping to use when there. we were slightly dismayed to find that it is actually tiny - the pictures on the hotel website make it look much larger. i doubt you could actually do much swimming in it but it would be fine for cooling down in hot weather i suppose. there was no eating area or bar in the hotel so if you want breakfast-lunch-dinner youll have to go out. there are however a number of decent establishments along the same street. i recommend doughboys which is a - min walk away - great breakfasts and lunches and very reasonably priced. my last gripe with the hotel was the valet parking which is $-- per day. this seemed extortionate. we instead left the car at the large car park directly opposite the beverly center which charges only $- for staying overnight. it is closed at night and has security barriers so we had no worries about leaving the car there overnight. again it is a - minute walk to the hotel but the saving makes it worthwhile. all in all i liked the orlando hotel but at this stage i would only rate our experience as average. however if the problems i mentioned were addressed (room refurbishment presence of a breakfast bar-room lower parking rates) the orlando could raise it is game substantially - it already has a great location and great staff that little bit extra would do wonders for it.',not_happy
id44281,' the grand hyatt truly has a grand lobby. it is gigantic and even a little confusing with lots of things going on (it took me a couple of seconds to figure out where the reception desk was). i was also blown away by the staff at the grand hyatt. i really judge hotels based on their staff and i definitely got four star service from the grand hyatt. emily checked me in and was incredibly friendly welcoming and helpful. the location is perfect a short walk to nearly everything in d.c. the rooms show that the hotel is a legacy -* hotel...sort of like some of the legacy airlines you know they were great in the --s but not so much today. definitely a hotel in a need of a refresh. the rooms had the standard amenities with no electrical outlets by the beds (unless you shove the gigantically heavy bedside table out of the way). there is an air purifier in the room coffee maker and mini-fridge with a selection of tea and coffee. the standard products in the bathroom along with a mini-toothpaste. walls are a little thin and the noise from the street (even on the --th floor) is pretty apparent. you pay for internet. it is pretty spendy too (but there are starbucks with free wi-fi within a block). overall recommended principally for the great staff and palatial lobby the rooms are like a holiday inn (albeit one with real marble rather than fake marble topping the dresser and vanities).',happy
id44282,' i loved the vibe of the hotel - it was clean and modern with a mix of fabulous heritage. the staff were really friendly and there is a -- hour reception however i understand that while i was there the restaurant was closed so there wasnt any access to room service. having said that the hotel is conveniently located right next door to a great gelato - coffee shop and convenience store which was open late plus a small stroll to union square for great options. i loved the vibe of the hotel - it had great personality and was quite homely.',happy
id44283,' we arrived late and were greated with a dirty lobby people hanging in lobby strange people exiting hotel. room was ok - very worn and dirty - air quality stuffy and musty. i did not feel comfortable there and would not come back.',not_happy
id44284,' i love this hotel it has luxury and has a great location... it is in downtown next to everything and next to where jfk was shot... also it has near the reunion tower it has the best view of the city.. i had lunch there it was amazing in antares great restaurant it just next to the lobby of the hotel... and there i learned about dallas history very beautiful hotel... love it! the room is amazing big and very comfortable the bed is awesome! :d soo comfortableee... feeling like home!! i only stayed - days i will have loved to stay more cause i just was passing by in my way to new york... i will definitely comeback the city seem very nice...',happy
id44285,' we arrives late for our honeymoon night stay. the room was big and beautiful had an amazing view of the space needle and champagne and truffles were waiting for us. we had a wonderful time and will definitely be back.',happy
id44286,' we arrived early on the -th of july but were allowed to check in early because the room was available. this was the beginning of more good things to come. they delivered their famous warm chocolate chip cookies within a few minutes of checking in and we were given a room overlooking the charles which was where we ended up watching the fireworks since the weather became a challenge. the free shuttle was very convenient - stops at harvard square copley boston common and aquarium (where you can connect to water shuttle to logan). strongly recommend making shuttle reservations for the return trip however as it got crowded in the evening and cab fare would run about $--+. when another guest complained about missing the shuttle the front desk immediately offered to reimburse parking fees or cab fare without hesitation. did not use wifi or pool but both were available. the suite was clean and roomy - queen pullout sofa in living room microwave and good size fridge spacious bathroom good shower king master bedroom with great view. we did not eat at the hotel on this trip but have been to shows at scullers and have dined in the past - has been excellent and is certainly convenient. on-site parking convenient and reasonable when they validated it for us easy access to major highways. concierge and front desk staff were always friendly and helpful as was the reservationist when i booked a couple months prior.',happy
id44287,' very friendly check in staff. lobby and room were well appointed for very reasonable price. will definitely use it again when i travel back through phoenix',happy
id44288,' whenever i can i stay here. consistent experience friendly service and great location. rooms are comfortable clean the amenities are from etro. out of a dozens hotel is boston i stayed at still the one i return whenever i can.',happy
id44289,' hmm how should i begin my review? during my stay on the fourth of july weekend and days prior to seeing my monthly credit card statement i was very happy with the w los angeles westwood hotel. after that im still pissed. the room - i stayed at the spectacular suite. the room looked somewhat similar to the pictures on the hotel website - spacious and nice however some signs of dated (particular the couch and its pillow cases) and i was a bit freak out by the countless mold-like spots on the circular mirror above the bed (still unable to figure out whether it was the original design or the real mold). thin wall though can easily hear the conversation from the hallway and the big bangs when other guests shutting their doors. no problem with plumbing as mentioned by other reviewers. the staff and service - nice and very friendly staff. anyway i still wonder why they kept telling me their names. i asked for a quiet room and they did assign me the nice one on the north wing. i didnt have a chance to try acura experience which is a drop-off service within - miles of the hotel (they dont do pick-up just simply drop-off). the service available m-f -am--pm sat-sun --am--pm. the free wi-fi - i managed to access the hotel free wi-fi in my room (on the --th floor) both on laptop and iphone for the entire stay. i first logged on to the free wi-fi at the lobby from my phone - select the living_room wi-fi the pool - the pool is relatively small and suitable for kids dont trust what you see from the website. private cabana looks great but they charge you for it. the neighborhood - westwood is such a nice neighborhood the hotel located on the skirt of ucla campus (one reviewer said the w used to be the ucla dorm i didnt have a chance to verify it). many nice restaurants cinemas and shops you name it from trader joe is riteaid cvs ralphs best buy at&t t-mobile radio shack urban outfitters to victoria is secret. id recommend le pain quotidien and elysee for breakfast. napavalley grille has a beautiful outdoor seating area but mediocre food not sure why it was packed. the sushi place right next to le pain quotidien is so so. from the airport - i took prime shuttle which costs $--. i guess super shuttle offers the same price. the gimmick and ugly ending - you gotta watch your bills and your credit card statement. the hotel charged my credit card for minibar without my knowledge after i left. during the check out they told me everything is all set no extra charge since i prepaid for my room on the hotel website. fortunately after checked out i was waiting for my friend to pick me up for about an hour at the lobby which they could have told me if something was missing but they didnt. when i saw the charge on my credit card statement i rang them up and they told me it was a charge from the minibar and said cant do anything ive to contact billing dept directly during the office hours (m-f----). i wrote them and they gave me a refund about a week after. but still im pissed. so without bad ending that they charged me for something that i didnt consume or service that i didnt use id have rated my stay highly. unfortunately the rip-off scheme dragged down the whole customer satisfaction level. and i wont stay at this property again because of this incident. it is a big disappointment for the hotel in this class. i saw similar mention from other customers too so think twice before you book or hand them your credit cards. good luck! ps when i booked this hotel it ranked -- now it is --. hopefully my review would help drag them down a few spots.',not_happy
id44290,' this was our second visit to san francisco and the holiday inn fishermans wharf this time we were given rooms in the main building the rooms again were very good clean well equipped and spacious. the parking this time was a little more expensive at $-- ( this was a discounted rate for virgin holidays guests) i believe that it is $-- usually. we ate in the -- hour dennys resturant locate in the beach street building and the food & value was very good. however the resturant in the main building was not as good we had the buffet meal which was supposed to include drinks of which we had to ask for and then collect from the bar our selfs the food wasnt that good either we also couldnt understand why we had to pay an --% service charge (automatically added to the bill) when all the waiteress did was show us to our table ?. we would stay here again when we next visit san francisco but would avoid the resturant.',happy
id44291,' my family and i are pretty loyal to the marriott brand and as such have stayed at many. having said that this residence inn is about average in comparison. it’s in a great location for business travelers or singles and couples in the city to see the harbor. although it sits on a major avenue lined with banks and businesses it’s also an easy three-block walk from the waterfront. location aside id call the hotel itself pretty average. the staff was friendly and accommodating (allowed us to check-in - hours early on our day of arrival) and the service was always professional. the lobby was clean comfortable and nicely appointed. free breakfast was great; hot plentiful and offered plenty of choice. but there were a few issues. first as suites go these are a bit small. despite being given a “larger one” (a corner unit) even our small family of three felt cramped. there is something unpleasant about the layout of these suites. the living room-dining room-kitchen-office area is the biggest problem. a poor layout combined with too much (attractive but uncomfortable!) furniture forced the three of us onto the master bedroom bed for tv watching on most evenings. the bedroom itself was bright comfortable and a good size but lost points because of a master closet that was rendered nearly unusable by a too-large set of sliding doors that provided only a ---inch opening. into the closet we struggled all week to get items like shoes and bags in and out. another major concern is parking. at $-- a night it was the highest parking fee we’ve ever paid at a marriott. additionally it regularly took over -- minutes for the valet staff to retrieve our car. so if you are traveling by car be warned. although there is a standard marriott that sits right on the harbor this one is a smart choice for singles or couples concerned with price or planning a longer stay. families however may not find this one the most comfortable choice.',not_happy
id44292,' great hotel bad location just dont leave the hotel. hotel airport transportation can be unreliable at times.',happy
id44293,' a great hotel....right in the thick of things at times square. everything is brand new. located within -- yards of two large theaters and within - minute walk of thirty theaters. highly reccomend for the traveller looking for cleanliness and proximity to the excitement.',happy
id44294,' we were in dallas area on a recent pleasure trip thru the lower mississippi valley region and choose the renaissance dallas hotel for our last couple of days before returning home. i didnt disappoint us. first impression was hard to beat met @ front of the lobby and upon disclosure of our name we were given room and keys and given a brief description of the property. we felt like the room was clean and comfy facility was in good shape and lounge was cozy. sure do wish marriott would keep lounges open thru the weekend this is always a major disappointment and this property is guilty of this issue. also marriott should revisit the alchol policy and allow the open bar vs. the honors system which we very much dislike. rooftop pool and small exercise room were o.k.. the neighborhood is rough and since we are not locals we encountered a scary experience getting gas near the hotel coming back from the ranger is game beware... the key to our stay was a special weekend rate very good value! good view good bed and room overall. didnt like the bribe in the lounge on the computer to get guests to enhance the tripadvisor rating not playing fair.',happy
id44295,' recently stayed for - nights at the waldorf - first impressions were good as the ground floor and the reception lobby were very impressive dark wood panels and a large brass and marble clock dominated however when we got to our floor it was very non-descript and the room itself was a bit tired looking (particularly the bathroom) and could do with a bit of redecorating. we didnt eat in any of the restaurants so i cant give a review of them. the location of the hotel is quite central with grand central station the east river and times square all - or - blocks away.',not_happy
id44296,' i booked this hotel via their website and had a last minute change which they very happily accomodated. we stayed from march ---march --. the interior is very basic but very clean. the bathrooms were always spotless even though i never saw anyone cleaning them. even with a shared bathroom we stayed in room --- and the bathroom was right next door to us as we were at the end of the hall. our -nd morning there i glimpsed a woman walking by my door from the bathroom and that was it. the desk staff were all very friendly even sustaining a weekend long joke about my daughter is blanket that they found after the luggage room had been emptied by guests. the area was safe and central. we had a wonderful time and will definitely stay there again.',happy
id44297,' the w lakeshore has a great location on the water and in the middle of everything. the hotel is clean and the staff is great but the rooms can really use some updating. the bathroom is outdated and awkward. the window from the bathroom into the bedroom would by pretty weird if there were other people staying in the room (you would be able to hear everything that goes on in the bathroom). the hotel is definitely past its prime as a trendy hotel but it is still a very clean and centrally located option.',not_happy
id44298,' looking for a change from the typical hilton-airport overnight stay i stumbled upon cedarbrook lodge while researching on the internet. we were headed to washington d.c. from bc and decided to stay overnight in seattle at each end of the trip to reduce the jet-lag. lodge is an appropriate term for this place as it is not your typical hotel. although within about - minutes of the airport the setting amongst trees creeks etc. make you feel as though you are away from it all! the rooms were nice - clean pleasant with excellent free wifi. the tvs were a bit old and placed off to the end of the room (probably because this used to be the wamu leadership center) but we didnt use them. a neat feature is that each building has a living room with seating tv free snacks and water - everyone seemed pleased with this. our first room is a-c wasnt working but they moved us to another room. on our return trip the shower drained slowly so there were a couple maintenance issues but no big deals. staff was friendly and helpful but the check-in process was quite slow and disorganized both times. the second time they didnt have the room type we reserved but they gave us two smaller rooms instead which was fine. accessibility could be an issue for some as you may have to walk quite a bit to get to your building-room (it is a lodge after all). nice business center to use computers and print out boarding passes. overall we quite liked the place as a stop-over for long trips through seattle.',happy
id44299,' i cannot begin to describe how wonderful the staff of the days inn inner harbor was to me and my family. we were vacationing in ocean city md when our father was seriously injured in a beach accident. he was life-flighted to the university of maryland medical center and spent - days in the shock trauma icu. looking for a place to stay in baltimore i contacted this days inn. the staff was very understanding of our situation and quickly offered us a room for the university of maryland discounted rate. looking back on our - day stay at the days inn inner harbor we could not think of one thing to complain about. the hotel itself was very clean and neat and the staff was extraordinary. from the workers at the front desk to the security team to the custodians we never experienced any negativity in the attitudes of the staff. each smiled asked us if we were enjoying our stay and ended the conversation by telling us to “have a wonderful day.” they also had a genuine concern for the health of our father. when visiting baltimore in the future there is no doubt as to where i will stay. the days inn inner harbor was a wonderful experience during a frightening time. my family is truly appreciative of all that this wonderful staff did for us. tank you one million times over!',happy
id44300,' stayed - nights at the crowne plaza times square. the main positive of this hotel is the location which is only a few steps away from times square. the rooms are a reasonable size although could do with some renovation with an okay bathroom. the front desk staff and restaurant staff were friendly and courteous. the negative had to do with our bed in our original room. when we arrived after a nearly -- hours of travel the bed did not appear to have been made properly and the sheets may not have been changed from the previous guest. i phoned house keeping and reception and they changed the sheets and remade the bed within -- minutes. the bed was also worn out with a big hollow in the middle after the second night i spoke to reception and they changed our room that afternoon. i had a couple of problems but the way the hotel handled my complaints should be commended. the rooms are also a little bit noisy. would i stay here again not sure i am sure you could do worse but sure you could do better for the money.',not_happy
id44301,' we were able to get this room for half price through expedia. i still paid as much as the microtel we stayed at two nights previous. i was excited to be staying so close to the magnificant mile and all that is chicago. my first disappointment was the parking. the hotel charges $-- a day for parking. we were able to get it directly across the street for $--. once at the room i was impressed with the layout. however upon further examination i realized that there was no microwave and i had to unload the alcohol from the fridge so i could put in a couple cans of pop. there was no fan in the bathroom water spots and cracks on the ceiling and the bathtub tile needed re-grouted. when i bathed i found a yellow spot on my towel. the coffee maker makes coffee but has no way to keep it warm and as i mentioned before there is no microwave. the continental breakfast for two is $-- more and internet is an additional $--. the final problem i found with the room was when i found the heating-air conditioning unit the filter was completely clogged. luckily im not sensitive to dust. i found this hotel completely unacceptable. my husband says that this is common in large cities. im sorry but i expect more from an establishment on the magnificent mile not less.',not_happy
id44302,' fine under the circumstances. very friendly and helpful staff from check-in to airport return arrangements. location is not central but accommodations were fine. had a very late dinner at the lounge. simple but well executed choices by an excellent server.',not_happy
id44303,' i recently attended a meeting at this property and every aspect from check-in to check-out was first class. the hotel rooms were spotless the elevators fast and the meeting staff extremely helpful. all of the hotel staff (not just those assigned to our meeting) went out of their way to be helpful and friendly. i had dinner one night at osteria pronto located right off the main lobby area...the menu was varied the food very good and reasonably priced for a hotel restaurant.',happy
id44304,' my mom and i stayed at this hotel for - nights in march. we booked through a bid on priceline ($-- per night + tax) and for that amount it was a good value. the staff was very friendly and helpful. pool area was nice. the first night we stayed in a pool view room which puts you very close to the freeway and the noise comes through the glass doors like youre standing outside. we asked to be moved to the opposite side of the hotel which they did with no problem. the last two nights were excellent no problems with noise beds were comfortable everything was clean. parking was $-- per night with in-out privileges and there wasnt anywhere else to park to avoid these charges. the hotel is close to fashion valley mall and old towne san diego and close to any other attraction in san diego. however youre surrounded by freeways so you cant really walk anywhere you generally need to rent a car to get around. internet was $-.-- per day.',not_happy
id44305,' beautiful hotel... very chic room interior with lots of beautiful furnishes... service was not - star or what i expected from this level of a hotel(maybe i spend too much time in asia). while i think the hotel is great the location in downtown dallas is not great. there is nothing to do around there besides go to neiman marcus and a few restaurants. beautiful decor but lacks - star service... maybe i expect more out of this property but for the price paid for a dallas hotel i expected the service to be on the same level. the hotel looks like it belongs in asia or some fab european city but the service is very dallas... meaning the service just did not live up to the interior of the hotel. this hotel seems like a platinum w...',happy
id44306,' a dated hotel worn tired rooms elervators some times work noisy aircon from other rooms (even when you turn yours off). tiny bathroom. some staff helpful others just couldnt be bothered. wifi is a bit of nightmare room keys sometimes work sometimes dont.',not_happy
id44307,' this hotel is vast so cannot offer the personal touch however it is run like a well oiled machine. who wants to live in the hotel anyway when you visit new york? the location couldnt be better. beware a new york trip is no longer cheap as the recession has hit here hard. take loads of warm clothes as it gets very very cold this time of year. remember if you treat people with politeness and courtesy it is generally reciprocated.',happy
id44308,' i stayed in this hotel for - nights which is quite long time to spend in new york. the staffs over there were excellent; i think that is the only good points about this hotel. i had one bedroom suit the bed in room was ok but sofa bed was very very uncomfortable i hardly could sleep on that bed. need a lot of improvements. surprisingly once my daughter wanted to open one of the draw she found cockroach in that draw which was very disappointing for this - stars hotel.',happy
id44309,' i stayed on the --th floor facing times square. great views of the new years eve ball and good morning america show each morning. location is right on times square and very convenient to the subway yet the hotel is really quiet. beware though the room service prices are astronomically high. i know room service is pricey but $-- for a waffle (just a waffle) is just exorbitant even for room service.',happy
id44310,' i had been in the grand hyatt previously for a meeting. the location was next to seaport village and just yards to the water. the grand reception area can take your breath away. friendly staff at check-in restaurant and bar. the view out our window was spectacular of the harbor. now my down side of this place. when we had arrived there were hundreds of teenagers in front of the hotel. in the parking structure the teenagers were screaming. there were staff members operating the elevators the kids running up and down the halls. i was told there was a teen event at the convention center this weekend. i wished the hotel is website (meetings & events) would have mentioned this noisy event. internet cost is $-- per day and restricts location where you sign up (which tower lobby or room). overall the stay was nice and convenient (location).',not_happy
id44311,' i went to new york for a week on business and chose the park central hotel for one reason above all others - location location location! i wanted somewhere reasonably central but not so busy as times square and its immediate vicinity whilst also being in close proximity to central park. in this respect it ticks all the boxes - you can walk to times square and cental park easily whilst there are subway stops nearby and reasonable quality diners for those nights you dont fancy venturing out! the staff were also good - check in and check out were quick and requests for ironing boards etc were dealt with efficiently. the rooms are also above average size for ny and i didnt feel claustrophobic living in one for a week (although obviously i didnt spend a lot of time there!). unfortunately though that is where the praise ends... my first complaint is minor and forgivable given that it is such a large hotel and therefore hard to maintain - wallpaper peeling off the walls in the bathroom slightly ripped curtain other minor aesthetic things. the room was clean though so i dont hold this against them too much. the lack of free wifi was disappointing. i know other hotels in a similar price range do provide this. $-- per day to access the internet is ridiculous - you are better off buying a coffee in the starbucks next door and logging on for free! next my room safe wasnt working. admittedly i didnt mention this to the front desk and if i had maybe they would have given me a new room but i was already unpacked by then. finally and most annoyingly my room (and the whole building for that matter) was so hot! it was early march i had both windows open as much as possible and the temeperature at the lowest setting possible and i was practically melting! i tried turning the air con off altogether and it made no difference. all in all nothing dreadful but if little details really matter to you maybe you are better off looking for an alternative.',happy
id44312,' my husband and i recently visited nyc to celebrate our - year anniversary. we chose the w-times square because of the epic reviews location and modern decor. i would say that we went with great expectations as the majority of the reviews for this hotel were great...but--we found that we now wished we would have considered the bad reviews a little more before booking. forgive me but this is going to be long. the good: views and decore the hotel decor is excellent for those who love modern style (as we did). the lobby is beautiful and really fun at night (if you can afford it---see the bad for details). also if you can book a cool corner room. the beds were amazing and the double views on high floors are incredible. also the elevator requires a room key to access the elevators which only allow you to get to your floor--which offers a little more security. the bad: never charge to your room we were unfortunate enough to have a terrible experience with the hotel. since this was a celebration trip we took one night at the beginning of our - day trip to have a few drinks at the lobby bar. we were asked after being seated if wed like to start a tab to our room and we said yes and gave the waitress our room number. the next morning we found that $--- had to been charged to our debit card. alarmed that something had gone wrong we went downstairs to talk to management. at first the manager said the only charge he saw on our account was the $--- from the bar the night before (which was the correct amount) but when we showed him the statement on our phone he seemed confused and said it was a programming error then he asked us to wait and went back into a room. when he returned he stated that there was nothing he could do as they have to charge ahead for each night we are staying as though we are going to continue to spend $----night. it took me breaking down crying twice at the desk before he agreed to refund $--- of the $--- back. as a young married couple with limited income as students we were on a tight budget to begin with and after paying nearly $---- for - nights and being charged $--- on check-in for accidentals we simply could not afford to pay anything extra just in case . to make things stranger and worse when the staff member in the lobby wanted to know why i was crying she seemed completely clueless about this so called predictive spending charge policy that no one mentioned and was not on the menu. not to mention that in order to get the $--- refunded they had to lock the mini-fridge and take the snack box out of our room. (not that we were going to pay $- for water or $-- for candy anyway. we were also warned that we were banned from any further bar purchases and room service. the bellmen and staff downstairs were often rude and always laughing and joking around. a little more professionalism would have been nice. the ugly: dirty and broken room we paid extra to get a cool corner room on a high floor. though the views were excellent and we did get our high floor...the carpet was stained and torn there were always dirty room service dishes in the hall the exhaust fan in our bathroom didnt work the cool lighting that they brag about didnt work on the right side of the room the step lamp in the corner was busted the bathroom lighting didnt work correctly the bathroom tile was stained yellow and brown and their were disgusting stains in the toilet. we tipped the cleaning crew each day and the first few days received pretty good service but it continued to slack until there were days that our room didnt cleaned until -pm or later. also we were never given clean cups they took our bathroom rug and didnt bring it back some days we were given clean wash clothes and some days we were not the trash was never emptied...and i could go on and on. im not typically a picky person---but when i leave a more than adequate tip i expect at least standard service. other things to consider: (not really the hotel is fault) -the hotel requires - separate elevators to reach your room. -be prepared to walk to most subway trains. the only close subway stop only has the q and r trains. if you want easy access to the subway stay closer to --nd. -this isnt really a kid friendly hotel. the walls are super thin and you can typically hear the conversations next door and....anything else happening. also the windows fully open with no lock or protection. a child could easily slide the window open and fall. -the myth that taxi is are expensive is not true. sometimes a taxi is an easy cheap and quick alternative. -the deli next door is amazing. the make amazing sandwiches but also their buffet to-go selection is cheap and super yummy. this hotel is located to a lot of good dinning places.',not_happy
id44313,' the la quinta is an inexpensive hotel. the rooms are utilitarian. bathrooms are functional beds are ok wifi is reasonable speed tvs are new with -- hd channels outdoor pool small lobby no bar. if you are looking for a place to sleep without a lot of frills... this could be your place.',not_happy
id44314,' the standard hotel rooms are one step up from college dorm rooms. the uncomfortable beds are located on a low platform; the rooms are sparsely decorated and unwelcoming. this is the third time ive stayed at the standard and each time the quality of service varies. the attitude at the reception desk depends on the person working at the time. further there is no service beyond young men working at the valet stand when you enter the hotel. also since the hotel appears to cater to a young crowd and patrons of the upstairs bar there are significant noise problems late into the evening particularly on the weekends. travelers to downtown la will find significantly better quality rooms and service at other comparatively priced hotels.',not_happy
id44315,' i stayed here with - friends for a birthday trip over superbowl weekend. all in all we didnt have any major complaints but it wasnt as nice as i was expecting. the lobby looks impressive but it is not exactly inviting. it is all very modern but the furniture looks like they borrowed it from an airport. i think they were going for looks nice but doesnt encourage anyone to linger in which case mission accomplished. ive noticed lots of reviews complaining about the speed of the elevators however we had no problems. there was almost always an elevator waiting for us whenever we hit the button. we were on the --th floor and had no issues with street noise. our room was fine small but that is to be expected. the facilities staff was very accommodating and agreed to move a small couch for us so that we could fit in a roll away bed. the man who helped us was very nice and eager to please he even refused to accept a tip. this was a big difference from the guy who checked us in who was clearly annoyed that we didnt use the electronic consoles. he wasnt exactly rude but he certainly wasnt welcoming. he asked why we were here (exact words..) and when i said it is my birthday he just handed me the keys. my friend found several suspicious hairs and a few stains on her bed sheets which freaked her out... but she didnt want to complain about them so the hotel never had a chance to fix that issue... does make you wonder how they wash everything though. im a platinum member of their rewards club and have spent something like -- nights at hyatts this year that plus the fact that this trip was scheduled on my birthday i sort of expected a little more service. all in all the facilities guy who moved that couch was the only person who made us feel welcome. this might be because we paid for the room with my rewards points.',happy
id44316,' this newly remodeled hotel was in the perfect location for my trip with my two young children we were able to walk to everything we needed including wharf area shopping restaurants attractions and public transit. the concierge was most helpful in giving us guidance for good times and good food. we found the modern asian inspired room (and bathroom) overall welcoming and comfortable.',happy
id44317,' we wanted to a stay in boston to celebrate my mother is --th birthday. while visiting boston earlier in the year my mother saw this hotel and mentioned she would love to stay there at sometime. my sisters and i booked two rooms and we all met in boston for a night. the location is great we were steps from faneuil hall and the north end! the hotel is just finishing up a complete renovation as other reviewers have mentioned. the two rooms we had were very nice. the beds were comfortable (great mattress) with lots of pillows ( that is important to me). the shower was great and i loved the tile in the bathroom. each room had a flat screen tv and a great stereo system. both rooms were atrium rooms that had windows that looked on to the center of the hotel. i really enjoyed my stay and im planning on coming back again in the spring with my husband',happy
id44318,' the courtyard tremont is your typical courtyard hotel a no none sense functional hotel with a the marriott touch. located in downtown boston it is convenient to many of things you go to boston for close to boston common and the freedom trail. the hotel is located in the theater district. the hotel is clean and has all of the amenities needed. didnt spend a lot of time in the room because of business obligations. staff is courteous and willing to help. as with other courtyards no room service and limited restaurant facilities mainly breakfast. there is a bar connected to the hotel for a after dinner drink. hotel rates are comparable to others in area reasonable. ive stayed there twice this year and will stay there next time.',happy
id44319,' in a word...horrible. i have stayed at so many other better places. i believe that this place was good back in the days of dallas the tv show but it has completely lost its luster. -rooms are nice a bit on the big side -gym is small and unsupervised -pool is smaller -roaches in the pool bathrooms that did not work --- lounge chairs in the entire pool area -bar is dark with no windows -friendliest staff are babysitters -more stairs than any other hotel -loud planes flying overhead every -- seconds my wife is from dallas and when we returned in sept. we wanted to try the famed mansion . in my view it is not worth the price of admission. we have stayed at the lanesborough (london) which was owned by them at the time and that is the best. i dont understand how zagat can say this is the best the u.s. has to offer. have they ever tried the the regent - wall street? or four seasons palm beach? now i always stay at the four seasons in los colinas that is a hotel with service. the ultimate slap in the face is that its sister dallas hotel the crescent court is actually so much better.',not_happy
id44320,' my wife and i stayed here on a recent trip to manhattan and found the hotel to be nearly perfect. we were greeted so promptly on arrival that our bags were almost inside the hotel before i was out of the car. the staff was always pleasant and helpful. we were there five days and they were always professional and pleasant. the room itself was large for manhattan and had all the things you need in a hotel room (with a sign stating the staff would be to get anything you forgot or needed). most important of all was the fact that the room was clean and the bed was comfortable. our view of the building being refurbished next door was not so great but that didnt really matter to us. we enjoyed our stay and would certainly stay there again. pluses: evening wine reception very good coffee in the morning! tea as well water lemonade punch during the day great staff near the broadway theaters pet friendly concerns (no real negatives): close to times square - a positive for some but too crowded for me restaurant breakfast was not good - burned coffee',happy
id44321,' as much as we use tripadvisor for travel tips this is the first time we have written a review - and that is because the sheraton towers deserves such glowing remarks! in one word amazing. there is not a thing we didnt like about this hotel. the sheraton’s location to everything we did during our long weekend in chicago could not have been better. we were walking distance to bars restaurants miracle mile navy pier grant park bicycle rentals shopping (nordstrom!) everything! from the moment we entered the spacious well-appointed lobby we knew we had made a good decision for our stay-away-from-home. our room was one of the nicest we’ve stayed in in years with a comfy bed and views which extended for miles across the lake. the hotel was roomy clean cozy... everything catered to making the visitor’s stay everything they would want it to be. although there was starbucks coffee and tazo teas in the room we opted to enjoy the coffee and delicious apple scones each morning from the coffee bar on the -nd floor. imagine just feet from the hotel enjoying breakfast with your loved one next to the river listening to a waterfall and fountain just feet away. it was breathtaking. we relaxed as we watched the tourists go by on the ferries. we had the best turkey burgers-turkey burger salads downstairs at the burger joint and delicious drinks at the lobby bar to start each of our evenings. we really could not have asked for a better hotel and would not even question staying anywhere else in the city. weve made a promise to ourselves that we will return with the kids soon and stay again at the sheraton towers. and we cant wait! -the chatfields san diego',happy
id44322,' we stayed at the property with our two boys ages - and -. the staff was amazing with them which always makes the trip more enjoyable. derrick greated us when we arrived and followed up with us later in the evening to make sure everything was great. valet was great and the front desk was very attentive and fast. my wife needed a comb and it had to of been less than two minutes and a comb was delivered to our room. this is one of the great hidden gems in the downtown area.',happy
id44323,' we stayed here for a wedding in the ballroom downstairs. the wedding was just beautiful. we loved the room and the ambiance set there. the rest of the hotel was a little less classic. eclectic might be the right way to put it? the decor was a bit confusing... haha. the rooms were very clean and comfortable. we noticed a few of the pieces of furniture were broken but the bed was comfy and the shower was good (although it got our bathroom floor really wet). the decor in the rooms was really fun and modern - really liked it. for the money it was ok . pretty expensive even for a downtown location.',happy
id44324,' we stayed in this inn with my friends overnight bed was comfortable room was clean and spacious. it took us ----- mins. to walk to reach this place from greyhound bus depot- not bad for us as we love walking. we tried there breakfast buffet as it is not included in our package it only cost $ -.-- each person-lots of variety to choose and food was good. the location of this inn was spot on as it is near to space needle seattle center monorail pacific science center denny park and pike market.',happy
id44325,' many recent reviews have pointed out that this westin is undergoing a renovation. that renovation however is limited to the lobby-check-in area. many more renovations are needed! the corridors are dreadfully dreary. new carpeting new wall coverings lighting all are needed. the wireless internet is an added fee and functional. the fitness center is adequate but i would expect better from a hotel in the westin tier of properties. one small positive is that there is a real starbucks in the lobby. that and the potential for low rates are the only things i see recommending this property. i stayed at it because it was the site for my meeting and therefore i got an extremely low rate. otherwise i would opt for either the hyatt or jw marriott nearby.',not_happy
id44326,' the hotel was really well located for exploring new york close to penn station (trains to newark airport) and times square. all of the sightseeing bus tours start within walking distance of here. room was on the small side but was perfectly comfortable. beds were super comfy and the room was surprisingly quiet considering the city location. tick tock diner was a brilliant place for breakfast every day superb american breakfasts. great facilities for the price.',happy
id44327,' we have stayed at the st. francis for many years but the last two years one employee in particular made our stay very special. her name is marichu alvarez the lobby host. she welcomed us with a smile asked if she could get us anything and even checked on special requests for our room and sent up complimentary ammenities. marichu made us feel welcome like we were family in a large hotel where personal service can sometimes get lost due to the size of the staff. each person who works at the hotel is friendly professional and courteous but marichu goes out of her way to provide personalized service. her delightful attitude makes me want to return next year.',happy
id44328,' arrived thursday evening --th may at about -pm on a flight from europe so we were very jet lagged and quite tired - we requested a quiet room away from the hussle and bustle of the other guests and were told that would be no problem but the had no king sized beds available. we said ok but as wed be staying several nights could we change the following day - we were told sure no problem. got to the the room - it was next to elevator on the secound floor!! immediatly i called down and got us another room on top floor in a quieter part of the building - why couldnt smiling steve at the desk do that first instead of lying to us that it was a quiet room?! next day we reuested a king size room and got one on a quieter level - all in all a good hotel if you get over the staffs sparkling smiles and bs at checkin. sports bar was better that expected and food was very good. valet parking very expensive at $-- per night. a good spot for tourists that want to be close to fishermans wharf and is right beside the start for the tramline into the citys main shopping areas. nice clean rooms and what has to be one of the bestgym systems in a hotel ive used. one more thing the queen sized beds are a joke - im -- and not exactly small but even my wife at -- struggled to get a decent nights sleep!',happy
id44329,' numerous dead bugs on the window sill. trash behind the tv credenza crumbs between the bed and nightstand and other hard to reach areas. stopped up toilet at - am and had to go to dress go to the lobby to use the john. stained tub. housekeeping is idea of cleaning the room : turn down the ac to -- degrees put out new soap and shampoo pick up the used towels. housekeeping failed to replace the used towels dress the bed empty the trash wipe down the surfaces with disinfectant vacuum the floor.',not_happy
id44330,' i stayed in this hotel whilst on a college trip to new york. it was very clean and spacious (this is taking into consideration that there was - teenage girls sharing a double double room). the diner downstairs was amazing i loved it really nice food and very cheap. the staff are very nice and extremely helpful. my only issue with this hotel was the fact that we had a very drippy tap and had to keep a towel under it to stop the noise. other than that it was a very nice hotel and good value for money.',happy
id44331,' we got this room on a budget. so our expectations werent high. we knew that it wasnt going to be lavish and all. so when we get to the location all we could do was laugh . all of the surrounding buildings were abandoned. the windows busted out and weeds growing over them. so after everything was done we couldnt get another hotel. as we walked to the room there was a room with an open door which remained open the entire stay. when got to the room our pillows were yellow. just all round ridiculous. the next morning we got up and i made the comment surprised our windows werent busted out only to find the car parked across from ours the window was busted out. never in my life have i seen such a disaster. the pics are not up to date also.',not_happy
id44332,' if you took the people out of the equation this hotel wouldnt be too shabby for manhattan. but even without the bad experience that the staff guarantees the hotel is not nice enough to rate - stars. period. however the staff really seem to go the extra mile to make sure that nothing goes smoothly. wed booked our room through a travelzoo promotion - $----night for a superior room (renovated --th fl and above) and were visting from dc for my son is -th birthday. when i made the reservation i called ahead and spoke with the concierge asking if he could do something special - even a balloon - to make my son feel special. id also confirmed that wed be booked in a superior room as id read on tripadvisor that the standard rooms were not nice at all. we arrived last saturday afternoon and were greeted by a dour-faced guy named chad who assured us that we would not be getting a superior room because the hotel was overbooked. i said im sure you are because of the promotion. nevertheless i booked a superior room and expect to stay in one. he argued that there were no guarantees of room type and that i should have read the fine print. i handed him my screenshot showing my booking and assured him there was no fine print. he told me to come back in an hour when the check-ins started but that i shouldnt hold my breath. i used that hour to duck into sephora around the corner and call the number on the confirmation. the woman at the hotel told me that chad was mistaken and that i was already booked into a superior room. basically it appears they try to bully as many people as they can into taking something substandard. our room was on the --th fl. nothing had been done for my son based on my concierge request. the hair dryer didnt work. they put a $--- pending charge on the day of check-in on my card for a $--- room with tax. and then breakfast - ordered pancakes for -:--am. got nothing. called room service. they were nice and sent something up quickly but it was a muffin. went back downstairs and came back in a few minutes with pancakes. they were nice enough but - stars? - stars? i guess there are no bugs...and on the day we were there there was no problem with water pressure. just be prepared to be disappointed with the staff and be pleasantly surprised if youre not. also consider something off times sq. if youre not used to sirens. the police station is very close by. i had thought id be fine with windows shut on such a high floor but it woke me up. next time i think well spend the extra money and try the elysee or sofitel. there was clearly a reason these guys needed to run a promotion.',not_happy
id44333,' my two children two dogs and i stayed here for an extended new years weekend and we were over the top pleased. the service impeccable rooms spacious and inviting... even calming as the decor has an understated elegance with its neutral tones. the bedding sheets and pillows were of high quality and changed daily. the bathroom was beautiful with mosaic marble tiles and marble double sink combined with excellent lighting and a shower that produces the most powerful waterfall i have ever experienced. the hotel sits close to several museums...the frick should not be missed. great shopping on madison ave and fifth ave all within walking distance. central park is half a block away and each day i ran a different loop. there was complimentary coffee available each morning and apples and water throughout the day which was nice given the amount of walking we did.',happy
id44334,' we stayed one night here in mid-dec as we were on our return leg back in asia. although the room comes with those numbered-bed that sleeper can adjust the firmness of the bed. we dont find it useful. the room has open closet and bath room door cant close properly. i guess the hotel is under some kind of renovation; perhaps floor by floor as we bumped into some technicians carrying ladder and tools using the guest elevator. the hotel really needs an upgrade. the buffet breakfast which we paid for was not impressive at all. very limited choice of selection of food but service was acceptable. as there was no fast food joints nearby (need to walk more than -- minutes to reach some) so we opted for the hotel breakfast as we have - young children. i cant compare it with other hotels available at lax as we have not stayed there before. the only reason we chose radisson lax is that i can make use of the membership points to redeem to stay near lax so that we dont have to travel from la town to take the flight back home.',not_happy
id44335,' we stayed - cays and - nights and had a great time. the breakfast was great as was the kickback. the front desk kept the ice packets for my insulin cross for me. if we had any problems the manager was quick to take care of any concerns. quick to the river walk and alamo.',happy
id44336,' the hotel ritz carlton was not ranked the no. - hotel in chicago by conde nast for nothing. although one would expect the hotel to be large and imposing it is quite the opposite. once you take the elevator to the --th floor lobby the hotel becomes a wonderul oasis away from the hustle and bustle of a great city. the lobby is gorgeous and best of all has an absolutely fantastic lobby bar across from the hancock bldg which towers over the city. the sofas are sublime and the cocktails perfect. the service is of course excellent. well worth it. im a fan.',happy
id44337,' we got our room through expedia so it was the superior at the back of the hotel. we had a room with a view of a wall but i already knew that. the room was very nice. on the first morning we were there there was a problem with the elevators so i was upset because of the wait. i complained and the girl was very nice and apologized for the inconvenience and offered me an upgrade in a lower level. the room was great with a view of -th ave. the whole staff was attentive and great. the location is great and i loved the hotel and its old charm. dont listen to the negative reviews some people just like to complain about everythin!! i will surely stay at warwick ever time in new york.',happy
id44338,' we stayed in this hotel in early october -- we found the check in staff to be very helpful even though we arrived quite late at night we still got a lovely room. the bed was so comfortable it was great. room decor could do with a bit of a revamp but so long as it is clean and tidy i never mind that and it was both clean and tidy. it is in a great location and as we landed so late we decided on a taxi from the airport which was -- dollars. there is a good place for breakfast across the road called joannies very tasty and not too expensive. the free wifi is excellent and the free facilites for using their computers and printers is very good also especially when you need to print boarding cards. the guest laundry is also quite reasonable and is very handy facility in any hotel. we didnt really need much from the staff as we didnt eat in the hotel but any of them we did talk to were quite nice.',happy
id44339,' i have stayed in cheap hotels motels and hostels all over the us and europe. i have never experienced anything like this before. the room was very basic and that is ok but there were stains on the furniture carpet and bed. not old stains that someone was not able to get out fresh stains that no one has attempted to clean. there was hair on our towels large clumps of hair. we went shopping and bought pillowcases sheets and blankets. really it was that bad i refused to walk barefoot anywhere in the room. also the required a deposit for the room key but they would not give it back when we gave them back the room key.',not_happy
id44340,' i would highly recommend the philadelphia doubletree to anyone visiting philadelphia for business or pleasure. it is very convenient to everything in center city. i stay at least once a month and have always had a great experience. recently my wife left her jewelry behind and by the time we returned home the hotel was on the phone telling us that they had found it. they promptly returned it the next day. in todays day and age the level of honesty and committment by the doubletree staff cannot go without notice and they are to be commended!',happy
id44341,' located on pennsylvania ave. a block from gw university medical center - blocks from the foggy bottom metro stop and - blocks the other direction to georgetown is m street strip there is lots to do within easy reach. the hotel staff could not be more welcoming or accomodating and the rooms could not be more comfortable. we would return to this location most willingly.',happy
id44342,' the lobby is gorgeous but the rooms are old and tired with furniture that doesnt seem to have been updated for a century. and if your room is facing market be aware... it is going to be very loud!! when i was there the city was doing construction at night which they are apparently allowed to do until -- pm which was something that the front desk conveniently failed to mention when i checked in. i wont be back.',not_happy
id44343,' this is a boutique hotel and not too much to say about it really. its modern and clean but the best thing it has going for it is it is location! a stones throw away from the empire state building and you can walk in any direction for about a -- mins or so you will have covered the majority of the city! perfect! the only thing i feel needs to be mentioned about the the hotel itself is the bathroom size. i know things in new york are on the small side but my boyfried who is only an extra large couldnt even really fit on the toilet seat! bad layout more so than not enough physical space but just beware if you are on the plus size! great place and would go back again just for the location! - oh and of course the strabucks attached to the hotel at reception! - fantastic!',happy
id44344,' i stayed at this hotel for one night. when i checked in the gentleman at the front desk was very friendly and helpful. my room was clean and for the most part looked recently renovated. the wireless internet worked without a problem. i was on the --th floor and did hear some street noise throughout the night but it may have been that i was awake due to nerves about the test i had to take the next day! parking at the attached garage was a breeze and there is a discount for folks staying at the hotel ($---day). there are good options for a cheap breakfast nearby (cosi dunkin donuts).',happy
id44345,' i was very excited about staying at this hotel which had so much history to it. its location is fantastic right next to ny penn station. room was a big disappointment. it had a very funny odor in it when i checked in and it remained for the entire stay. room was cramped and very congested. at the price i have stayed in manhattan in hotels with much bigger rooms and feel to it. staff was aloof and the overall feel to my stay was as if staying in a very mechanized hotel.',not_happy
id44346,' i stayed at the w over a weekend and actually loved it. i had been to the hotel lobby bar for drinks and have admired how stylish it is. staying at the hotel was even better. i booked a superior room which is a step above the basic wonderful room. the room was quite roomy with a partial view of times sq. there was an hd flat tv. as usual the bed and bathroom were high-grade starwood quality. as with other ws the bliss bathroom products are some of the best i have seen. as guests of the hotel we didnt have to pay the $-- cover charge at the whiskey club downstairs which was a nice extra (even though the club was on the cheesy side playing mainstream hip hop for a suburban looking crowd). so why - rather than - stars? mostly it is an issue of price. the $--- price tag for a nice room - while ok for nyc these days - does not feel like great value. you could stay at a four seasons in istanbul for this kind of money. but then again as new yorkers like to say nothing compares to nyc. and no boutique chain compares to the consistent quality of the w.',happy
id44347,' i recently had almost - weeks of work in the charlotte area and (despite being loyal to hilton for years) decided to try the aloft as it was closer to the office. over the course of my stay the staff at the aloft charlotte ballantyne has definitely converted me. ive never met a group of people as attentive friendly and professional as the crew here. subtitles like a smile and a simple good morning go along way when youre away from home and it seemed like every time i interacted with someone they truly wanted to be there (unlike the grumpy --- staff at some other establishments). whether you want an honest local food recommendation or a casual chat at the bar be sure to stop by and see hugh at the front desk and charlotte and mike at the bar; theyll make you feel welcome. five stars ill be back.',happy
id44348,' we had a great vacation in chicago which was marked excellent service from the staff at this hotel. the location provided us with a real feel of a chicago neighbourhood while still being within close proximaty of downtown via train or bus. a staff ( ken ) member went beyond the call of duty for us. while packing to come home we noticed that the maid accidentally through out some purchases. after ken is shift ( after -- pm ) he went into the dumpster and found our bags. way beyond the call of duty! my kids were ecstatic!',happy
id44349,' must say that for a sheraton the rooms look nothing close to standard. tvs are from the early -- is and do not even have component or av jacks.... since no one should look forward to the tv when traveling no big deal. this place is not as bad as people make it out to be and currently the hotel is undergoing renovations so give these guys a break. a big asset to this hotel is the concierge staff: the two concierges (chris g. and eric h.) were of big help and service. always courteous outgoing friendly smiling on point with all their recommendations. their outstanding service is what makes this hotel worth coming to(!!!) and i hope i am not the only one recognizing and acknowledging their professionalism and attitude towards the guests. as a matter of fact i would also have given the hotel much lower scores if it wasnt for my interaction with these two. i will certainly return to this hotel and look forward to the same exceptional service. thank you for making this experience better then what i had anticipated.',happy
id44350,' my wife and i recently stayed at the w seattle prior to a cruise to alaska. not having been to seattle before i wasnt sure what to expect and what hotels would best suit our needs. we found the w seattle to be an excellent choice. it was located right in the downtown area close to shopping and restaurants. about - blocks from pikes market. the room was very comfortable and well furnished. we particularly liked the window sofa. my wife also enjoyed the complimentary coffee in the lobby. another feature that turned out to be a real benefit was the acura experience. the hotel and acura provide transportation in a mdx for trips in the immediate area. we took advantage of the service and they provided us transportation to the cruise terminal. when we returned from the cruise and took a taxi the fair was about $--. after our cruise we stayed at the fairmont in downtown seattle which we were not aware of when we booked the room is directly across the street from the w seattle. it was very nice and the service was also great but the price of the w seattle was less basically located in the same area and provided complementary coffee. we were surprised that the fairmont didnt provide the coffee. our view from the w seattle was also better. when we return to seattle we would definitely chose the w seattle again.',happy
id44351,' planning a trip to the usa in july to escape new zealand’s cold winter we’d gone online and searched for a hotel in boston that not only had good facilities (and more importantly a swimming pool) but which was also close to the city centre. on paper the boston hilton ticked all the right boxes – unfortunately as much as we wanted to like the hilton back bay it continuously fell well short of our expectations. we really wanted to like this hotel our room was nice the foyer was nice but ultimately it was let down by inept maintenance and shonky service. visiting boston in july meant it was extremely hot and most days we’d head back to the hotel looking forward to a swim in the hilton’s pool. unfortunately for most of our stay the pool was closed for emergency maintenance only being open for one day. staff at the front desk blamed the contractors maintaining the pool and although they offered us free dinner or breakfast the lack of a pool really did put a negative on our stay at the hilton. if that had been the only issue we’d have been slightly annoyed but things however didn’t get better from there. our room also had a --” lcd tv with many hd tv channels. what could have been the hilton’s saving grace turned out to be a fizzer as most of these channels barely worked with the tv showing a “no signal message” more often than a picture. adding further insult to injury the free wifi was available in the hilton is foyer whilst for some bizarre reason they opted to charge an astonishing us$-- per day for access to the very same wireless in guest rooms. having stayed in numerous hotels during the month we spent in the usa the hilton seemed to be the only hotel that we had any major problems with. if smaller hotels can properly maintain their pools provide free wifi and have tvs that work why cant a multinational chain like the hilton get it right??? with retail room rates for the hilton back bay starting at about us$--- per night the gap between what is being charged and what is being delivered is simply too big to justify staying there when other hotels seem to be able to deliver significantly more value for less money.',not_happy
id44352,' hmm...not sure what the below reviewer expected maybe a clown for a concierge to entertain his son perhaps? for the rest of us who werent born with a silver spoon but still enjoy the finer things in life without feeling entitled it is a fantastic hotel. room and hotel are very nicely decorated and service was fantastic. no stuffy employees here everyone we met with or even simply passed by always greeted us with a smile and a hello. we fully agree with prior reviewers that the beds are super comfy and the shower head-water pressure is wonderful. our room on the --th floor was also very quiet. the hotel does have a wine reception in the evenings. we forgot about it and therefore missed it but when we came down at the very end of it on sat. night everyone who took part seemed to be having a great time. the location of this hotel was the best. basically right across from boston common short walk to everything such as faneuil hall north end theatre district and just a --min walk from the park street t-stop on both the red & green lines. i did sign up for the no-cost kimpton intouch membership ahead of time had no problem with the wi-fi in our room and when we returned from dinner the first evening we had a welcome card with a certificate to raid the mini-bar up to two items totaling $--. we ended up not taking advantage of this but it was a wonderful touch! we would certainly stay again for our next weekend trip into boston!',happy
id44353,' i ended up choosing the pacific shores inn for a business trip in june ---- as it was the only the only reasonable place available in the area. enroute to san diego i was trying to lower my expectations as i have learned not to excpect much from beach motels. however i found this place to be quite a gem. my recently remodeled room (i cant speak for the other rooms) had a comfortable new bed and a beautiful fresh decor that was on par with what you would see at an upper-end hampton or fairfield. the staff was very friendly and professional the heated pool was petite but pleasant the rates were great ($----$--- per night) and the --- block walk to the beach made this place a winner! this place shouldnt be mistaken for a business hotel (unless your business is surfing) but it made my business trip seem more like a vacation. the only downsides i could see were the continental breakfast (just a box of doughnuts-danishes) and the potential for the street noise to become more of a problem than in your typical thin-walled hotel (especially in room close to mission blvd). currently less than half the rooms are recently renovated (all should be done by summer ----) so request one of those and you should be set up for a great affordable beach vacation.',happy
id44354,' friendly clean great location fantastic price. garage parking for -- per night.',happy
id44355,' its all about the pools - four different pool areas with varying depths and focal points. the lazy river of course was a hit with the kids and not too hard to catch an empty float passing by and jump on. it was packed with kids and families but surprisingly didnt feel too crowded just enough. the water slide was fun even for my littlest but it does have a height requirement. also they do keep watch and wristbands to make sure only guests are in the pool areas. there is a splash area for youngest-non -swimmers and shallow pools for learners. couple of tips: definitely pass on the taco bar - not worth it but the splash cafe had decent lunch and great milkshakes the kids loved. make a reservation for blue sage if you have a large party we were only four and seated right away but saw others having to wait. would be nice if they had more organized activities for the kids with an agenda - maybe an outdoor movie in the evening - but all in all it was amazingly wonderful family bonding time - wed love to turn into an annual tradition.',happy
id44356,' ive stayed at zaza several times over the past couple months most recently this past friday with several friends for a moms night away. we stayed in the crouching tiger (magnificent - suite) thanks to a wonderful package deal offered on their website and couldnt have asked for a more perfect stay! the hotel is located in a fun part of dallas with plenty to do within walking distance but offers so much itself that you really dont have to leave. the variety of rooms offered (love the unique and spacious concept suites) the wonderful front desk and concierge staff and the incredible food at dragonfly really do make it more of an experience instead of simply a night at a hotel. whether a fun evening with friends a relaxing getaway with my husband or just a night away by myself - zaza is always my first choice in dallas!',happy
id44357,' my husband mother and myself stayed at this hotel for medical travel in august. highly recommended if you dont need to stay at the rotary house and you get rewards points for staying at this place. the starbucks downstairs wasnt your typical proudly serving sadness joint--it was full blown espresso magic. additionally the main restaurant within the hotel were tasty for breakfast and dinner. the only downsides: elevator service (or lack thereof) and non-medical rate value.',happy
id44358,' hotel is old but clean. we stayed for two nights and both nights we had the a-c down to -- and it was still very warm in the room. we had a larger room with two windows which open a tiny bit that did give some relief the second night. the room had a view of the building wall next door our friends had a smaller room and a nicer view. it seems by -:-- the staff is cut including the doormen. restaurant in the lobby is way over priced you want a good meal go to the restaurants out of the hotel. bathrooms are narrow shower curtain liner was ripping and had rust marks shower is fiberglass and it felt like there was a bubble under my feet when standing in it.',not_happy
id44359,' had a brief stay but memorable at hotel george for business purposes. the check in was smooth got dinner reservations for a thursday night right away and the restaurant is amazing! but from the check in to the check out this was top notch. it is a boutique hotel and they set themselves apart with their customer service and their unique yet extremely functional rooms. upon check in because we had missed wine happy hour they graciously offered us a glass to unwind and then knowing we were transferring to another kimpton property closer to our event the next day johnny pelzer even offered to have our luggage shipped for us so we could get down to business and not have to worry about lugging it in the cab the following day ... now that is reading and understanding your client is needs ... thanks johnny! the fitness facility was clean and nicely equipped and needed after our scrumptious dinner. i would definitely stay here again and dining is a must even if you are not a guest! thanks hotel george for another first class stay.',happy
id44360,' my boyfriend and i stayed at the rouge this past weekend and i cant say enough wonderful things about it. from the location to the service to the amazing beds. we drove up to dc for the weekend from richmond just for a romantic getaway weekend and the rouge did not disappoint. it is close to everything you could ever want to do and see in dc. the white house is about - miles away not a bad walk at all. just around the corner from the hotel is the logan district of dc. it was so amazing you need to stop at logan tavern great food and make sure you sit outside. dont think twice about booking this hotel just do it you wont be disappointed.',happy
id44361,' we stayed for - nights on a weekend in march. we were looking for a hotel that was walking distance to pike place because we were determined to leave the car in a parking lot the whole weekend. we like to be active and walk when we travel! we were looking for a hotel that was modestly priced clean and convenient but decent enough that wouldnt attract spring breakers on a dime (we are young working professionals that like to be comfortably safe but dont care to spend on luxury). pros: quick check-in guests were mostly families with older children staff was amazingly friendly rooms were clean and location was unbeatable. we could walk to pike downtown to shop and sam (seattle art museum). also there is a parking lot right next door where we could park our car for the whole weekend. cons: only two minor things--the first room is tub wouldnt drain when we got there so we had to switch rooms.the staff was good about switching us immediately. the second room we got was fine except the walls and doors were quite thin and could hear faucets hairdryers and people in the hall (our room was next to the elevator). this is due to the hotel being older but this didnt really matter b-c we just needed a place to sleep. overall we had a great experience! we are best western types so this was just great for us!',happy
id44362,' we moved here at the last minute as our first hotel was a disaster. we stayed here for - nights. it was a huge success. rooms were very comfy - fantastic beds (slept like a log every night) good bathrooms (though the plug was a bit dodgy). spotlessly clean. huge tv too! the hotel bent over backwards to accommodate us at short notice - not easy as they had to juggle rooms to fit our three teenagers into one room. not all have room for an extra bed. the rollaway bed was also comfy. rooms properly air conditioned and very quiet. the front of house staff were charming and helpful - couldnt recommend a place more. brilliant central position with excellent diner just round the corner where we had breakfast every morning (very authentic). cookies given to us at checkin were good too! highly recommended.',happy
id44363,' after several stays at the hilton woodland hills several extended i have to say the staff are exceptional. i have arrived and found them using my name before i told them. i have banquet-concierge staff like laura consistently doing little extras like remembering what juice or side i preferred and having it sitting at my table before i returned. little extras that make the difference. this hotel has them and a great deal more.',happy
id44364,' hotel monaco in baltimore is a nice trendy boutique hotel. it is located in the former headquarter of b&o railroad only -- min walk to inner harbor. the room is very nicely decorated and bathroom is very trendy and spacious. however there were a few things that i had expected a bit more from a - start hotel: (-) towels - expected nicer plush towels; (-) tissue and toilet paper were cheap and rough; (-) no coffee maker in room - have to call and ask for it (-) when we asked for a king size room they said itd cost us $-- more. like i said these are minor things in the grand scheme of things but marriott camden yards down the street which is considered a -.- star hotel was overall a bit more comfortable and definitely more accomodating.',happy
id44365,' i stayed at the crowne plaza for one night during ut graduation weekend. upon the check in our rooms were not available but the staff was extremely accommodating. they told us it would be about -- minutes and right on they said one room was ready if we wanted to drop off our bags and leave for the graduation ceremony. when we returned a few hours later the other two rooms were ready and we were checked in seamlessly. they even called the room after about -- minutes to see if we needed anything. the king bed room was extremely spacious and clean. all of the standard amenities (ironing board mini fridge hair dryer computer desk etc). the rooms also had free wi-fi with a password that the front desk provided. the bathroom had lots of sink space (something i value highly) and a solid shower. we did not eat breakfast or order room service but the breakfast prices seemed reasonable for a hotel ($- for breakfast burrito or croissant sandwich plus service fee and tax though of course). the hotel is located just off i--- north and ----. very easy to get to downtown with access to i --. the parking is free and the lot has two convenient entrances-exits to avoid having to follow the feeder road all the way to the next exit in order to go south towards downtown again.',happy
id44366,' selected because of its central and convenient location i was pleasantly surprised by the comfort of the room and the friendliness of the staff. truly one of the best bargains in downtown chicago. will be booking at least two return trips soon.',happy
id44367,' i have stayed in a few hotels in san fran and this by far was the best. great location right in union square and heaps of shopping and restaurants close by. tram stop just across the road. only --min from airport $-- by shuttle. pay for the upgrade: i paid a little extra ($-- or so a night) and got the large king suite with access to breakfast desserts and more. well worth the extra. this suite was huge. would highly recommend this property. there are the odd homeless person around neighbouring buildings but where isnt there in san fran. unlike other areas i have stayed i felt safe here.',happy
id44368,' free shuttle from airport was very convenient & most of the concierge staff were great but there was a level of misinformation regarding trips to eg disneyland that was disappointing. also the wifi is expensive given you can only connect one device. additionally the desk was unable to supply power adaptors & there are no convenient locations from which to purchase. the hotel is in the process of an update which is needed but for the price & location it served it is purpose. would stay again for the convenience factor.',happy
id44369,' the hotel rooms were very nice and comfy the staff were very friendly and helpfull particularly the concierge eric hanson. i would stay here again and recomend it to all tourists in philadelphia',happy
id44370,' cant believe our work is travel company booked us a room here! we will be complaining on monday. avoid this place at all costs and stay nearer the city centre.',not_happy
id44371,' we received such personalised service. the staff were so welcoming and genuinely pleasant. it was such an oasis to walk into after a busy day out. our children were greeted with a lovely stuffed toy and our daughter was given a complimentary birthday cake even though her birthday was several days after we were due to leave. the view from our suite over central park was amazing and was just like the photos on the website. we also had club level and again were greeted by the same people each day who were so nice. the restaurant was being refurbished which was a shame but club level definitely made up for it.',happy
id44372,' this hotel was clean and staff were friendly and keen to assist. our room view was very disappointing as our one window faced the fire escape of the next building! the location is great i thought. it is about ---yards from the chrysler building (which looks awesome at night!) and a short walk from grand central times square etc new york is one of the best places i have ever been to so much to do your accommodation doesnt have to be amazing as you hardly spend any time in it! i would stay at the bedford again as it was a nice friendly and clean hotel and the location was great. we landed at jfk which is about - hour drive to manhatten but there is so much to see you dont really notice the time! i cant remember the exact temperature but it was hot and very humid our skin certainly changed colour!',happy
id44373,' if you want to be able to roll out of bed and walk to the convention center in - minutes this is the place. otherwise im not sure why you want to come here. got off on the wrong foot at check-in when three bored with their job clerks took their time as the line backed up. ten minutes later i made it to the counter. this place needs self-serve machines like the ones hyatt has. finally got up to my room with the view of the dole truck depot and the trolley-commuter rail yards. the room is of a decent size but no fridge. youll find $-.-- bottles of water so i suggest a stop at ralph is to pick up a six pack of arrowhead for $-.-- plus deposit. free internet for $----night? you must be kidding. they have a $-- version and a $-- version. bought the $-- version which was fine for email facebook and general web surfing. tv had a surprisingly good selection of stations. hot water was plentiful and shower pressure was fine. housekeeping -- way friendlier than the front desk -- was very efficient. beds however were another story. way too soft for my taste. and the pillows -- i piled up three and my head still sank to the mattress. youll also want to run the fan all night if you dont want to hear trains and trucks. you can walk through the garage and over the pedestrian bridge to the --th & imperial trolley station about a -- minute walk. on checkout day there was no bill under the door (though someone did manage to deliver the unwanted usa today). this necessitated another stop at the front desk. when i mentioned to the disinterested woman that i was surprised not to get a bill under the door i was told they dont fit. so in summation stay here only if you must be as close to the convention center as humanly possible.',not_happy
id44374,' apart from the amazing location which this hotel charges a lot for it is not a great experience. everything and i mean everything costs extra. checking out is not a peasant experience when you are hit with such a large bill',not_happy
id44375,' the room was very good - light and modern decor and staff helpful. only criticiism having to pay extra for wi-fi access although waived by staff as we only needed to print e-tickets',happy
id44376,' stayed in this hotel for -- years straight during december. great service and great location near macys madison square garden lots of shopping areas and near subway. rooms are roomy and spacious--bathrooms are small but ok. ac units are a little annoying instead of more modern air conditioning but not a big deal. when we checked in we wanted a different room layout not a problem we were immediately moved to a different room. very accomodating with late checkout also as we usually have a late flight.',happy
id44377,' great location for penn station which we wanted. friendly and helpful staff. although the room was small it was clean and we werent made to pay extra for a twin room. the actual building is amazing and it gives you the feel good factor retro. good restaurant attached. no coffee making facilities which after walking all day and night would have been appreciated. would definitely recommend.',happy
id44378,' damp bathrooms chipped tiles and mould. dirty curtains clean bedding. really needs an upgrade. there is not even a cafe of anywhere to get food. for the price of a reasonable hotel this place wayyyy overcharges. suggest checking out any of the plethora of hotels nearby- not this one though.',not_happy
id44379,' this is the worst hotel i have every stayed at. i never thought i would be on here writing a review but i have to warn everyone not to stay here. it is filthy dirty smelly. the bathroom was disgusting. the tiolet paper holder was broken the shower curtain was riped and dirty. the light switches when you walked into the room didnt work. the desk leg was broken. i have never had an experience like this in a hotel before. we could not get out of there fast enough. we didnt even take showers because the bathroom was so gross. read everyone elses reviews this place needs to be shut down.',not_happy
id44380,' i had an excelent stay at the omni. the room was on the thirteenth floor and was actually named. my only complaint was the rooms were to yellow.the rooms were spatious and warm and the tv shows a lot of great channels. the only thing is they dont have many channels.again i say i had a great experience at the omni.',happy
id44381,' selected this from tripadvisor and it was spot on. beautiful grounds bottled water snacks and ice cream made our stay delightful.free continental breakfast too. now for the best...copperleaf restaurant where we had the best meal of our two week trip. this is a farm to market restaurant not to be missed. the halibut with local veggies plus a polenta was exquisite. we paired this with a washington state pino gris for a perfect meal. sure beats the airport marriot or hilton.',happy
id44382,' i went to book a room at this hotel because of all the great reviews. their web site showed no executive suites available although expedia did. so i called them and they said they were not sure why their web site was not showing available executive suites. they would however match expedia is rate which just about every hotel will. however they would not guarantee me a high floor. they said i could call the day of to see if i got a high floor but since they gave me the cheap expedia rate they would not guarantee me a high floor unless they had a room on a high floor the day i was to check in. yes they gave me the expedia rate but they didnt have to give expedia a cut since i was booking through sofitel and not expedia and they didnt even show anything available on their site. in any event they were pleasant just seemed unorganized not helpful and did not behave like an outstanding hotel.',not_happy
id44383,' my husband and i were visiting the white house early in the morning and booked this hotel because it was close and very conveniently located. they allowed us to check in early but we were very disappointed when we got to our room. although it was non-smoking it reeked like an ashtray. luckily they allowed us to switch rooms but we had to wait for another room to open up. we returned later to find our new room not smelling much nicer. this hotel seemed dated smelly and not the cleanest. the staff was always very busy and seemed very annoyed when we wanted to switch rooms.',not_happy
id44384,' just back from -- days staying at the hilton (over from the uk). never been to a hotel where all the staff were so friendly and helpful. josh on the desk was particularly welcoming. we had a great corner room with a lovely view. beds were so comfortable. absolutely zero complaints about the hotel. great location easy to get downtown via the t or just walk. locally newbury street is just round the corner (check out emack and bolio is for ice cream and smoothies). all in all a lovely place to stay. our thanks to all the staff.',happy
id44385,' tried to get a room changed for a six-night stay. the front desk clerk was rude and dismissive. unbelievably (never seen this happen before) the rest of the front desk staff pounced on me - were full it is busy she is doing the best she can etc. still got the crappy room and dropped over $---- there never agaiin. stay away.',not_happy
id44386,' i guess all new york hotels are expensive but this one was extremely expensive in comparisson to what you get. old beds with old bed spreads not a good service. old carpets old bathroom everything very very old.',not_happy
id44387,' stayed here for - days in november ----. room --- facing bush was great. the room was quiet and the temperature in the room was always perfect - but never heard the noise of a heater or air conditioner going on - this in itself is a miracle as most hotels can be quite noisy when it comes to temperature control. the staff were pleasant and helpful. the door-men james and cornell are also very nice men. no complaints here. the bed was so comfortable and the rooms including the bathroom were tastefully decorated. my son wanted me to add that they have good movies too. the tv gives you so many channels to cruise from and on top of that you get free movie rentals.',happy
id44388,' news flash. this is not a five star hotel nor does it pretend to be. with that out of the way i will now write my review. i have stayed at this property for years since back in the days it was a best western. it has always been a no frills hotel offering great rates for a location one block from michigan avenue. it now advertises itsefl as a boutique hotel which i think is a bit of a stretch but there have been improvemnents since the best western days. we booked a standard room with a king size bed for $--- a night. the room was recently renovated with a brand new bed furnishings and decor. the bed was very comfortable and the room very soundproof. yes the bathroom was small but it served the purpose. as for the help the front desk concierge and housekeeping were all very helpful and friendly. one evening i aked the concierge about reservations at the grand lux. she told me they do not take reservations but gave me her business card. she said present the card to the hostess at the grand lux and i would receive preferred seating. we went over for dinner and upon presenting the card we were seated within -- minutes for what appeared to be an hour wait for everyone else. in conclusion there are better hotels in the area if you are willing to pay the price. there is no indoor pool here nor restaurant but you get a nice room and great location in downtown chicago for around a $--- a night. that is enough for us.',happy
id44389,' the hotel was welcoming and extremely clean. our room was fresh clean nicely decorated and comfortable. i had a great night sleep on a wonderful bed. the room was spacious for a new york hotel. i would definitly go back there again.',happy
id44390,' stayed for - nights as part of a family holiday. we travelled with our - and - year olds. great looking hotel modern and smart . rooms were great reasonable size and smart. nice to have things like an ipod docking station. the location was great- one block from the westfield centre close to the museum of modern art close to the lovely gardens and carousel which the kiddies loved. easy walk to downtown and ferry building. the main thing which made this stand out from the usual corporate hotel was the staff. from the minute our taxi door was opened everyone we encountered was really friendly and charming. the people around the door the reception person we dealt with the excellent concierge team the chap who brought the bags. they were sweet with the children and just generally welcoming. a great stay.',happy
id44391,' sitting on the head of riverwalk this hotel is a perfect place to be for anyone visiting riverwalk in san antonio. right across the convention center the hotel offers a beautiful view of the city is sky line and base line (the river). the rooms and bathrooms were smaller than the normal but ok. be vary of the parking lot...you can be taken for a ride by the valets....parking is slightly on the higher side $-- for self and $-- for valets. we were travelling in a group with two cars while we get to park in self parking garage our friends were forced into valet parking. we arrived hardly few minutes apart and there were lot of empty spaces available in self park....wonder why they assumed no self park spaces.....guess the parking price difference.',not_happy
id44392,' i find it difficult to grade this place. as a hostel it is very good but as a hotel only ok. the location is convenient for penn station & madison square garden. the area is ok (but i wouldnt want to venture much further west). i came in on my own after midnight & it was fine as there are always lots of people around. i had booked a single room with shared bathroom at a cost of $--- per night. the bed was surprisingly comfy (despite the plastic mattress cover). the bedding & towels were clean. i never had to queue for the bathroom & always found it to be clean. the tv had a tv & chest of drawers (no hanging space). it was painted in a vile yellow colour & did feel a little cell-like . the stairs & doors were all metal & added to the prison feel. the reception & courtyard were pleasant. i found all the members of staff to be very polite & helpful. i will have been one of the older residents (mid --s) but i found all the kids staying there to be quiet & considerate. however i cannot reiterate how much street noise there is in the area (all night long). nothing much you can do about it-it is new york!',not_happy
id44393,' we never even made it past the check in process... i found this hotel on the trip advisor forums. i was looking for a room within walking distance of the house of blues. i read the reviews here and did see some negative comments but thought i would give it a chance. i called the hotel directly i thought as it was listed as a dallas number however i was connected to a reservation desk . i inquired first if the hotel was within walking distance yes only three blocks from the house of blues. wow that is great i thought. this was very important as i would be walking back to the hotel after the concert with a -- year old child alone. i then asked if their valet service was secure as i read a in one of the reviews that someone had all their car windows busted when parked at the meters. i was again told yes maam --- percent secure. perfect i thought. i told the agent that i appreciated the information and would confer with my husband. we had planned to stay at the w and needed two rooms on friday night and just one on saturday night as my husband would be leaving early before the show. my husband was elated at the fact that i had found a bargain and said to book it if it was what i wanted. so i called back and spoke with chasity. i again asked her the above two questions and was given the same responses with slightly different wording of course. i booked two rooms for friday and one for saturday evening. we arrived at hotel lawrence around -:-- p.m. to check in friday evening. we circled the building twice looking for valet service or a bellman but had no luck so we parked at the meters and deposited money. the first thing we noticed was the right entry door of the hotel was broken and the left door was rotting. we greeted mark (yes we greeted him not the other way around as he ignored our arrival at the desk) and informed him that we were checking in for the evening. i informed him that we were unable to locate valet and he replied are you ready to park? yes i said. so you have unloaded your luggage? no not yet. i responded thinking that there would be a bellman to help me with that. his response well then you are not ready to valet then. ill take the keys when you are. my -- year old daughter just laughed out loud in shock at his ruddiness. he asked the name on the reservation and pulled our paperwork. i then said are you three blocks from house of blues as i thought it was located on the other side of --? he responded that it was indeed on the other side of the highway and that it was ----- blocks. ok i am going to make the best of this situation. i ask if they have a courtesy van or transpiration and he says yes but it will be closed after the concert. at this point his rudeness had gotten to the point that my husband who had just walked in was looking at me like what the heck is going on. i tell mark all of the above about speaking with two of their reps and being told the same information and that i called because i had read some negative reviews on trip advisor. when i repeated the valet question to him and told him the reps response he laughed and said no one can guarantee that. really? seems both w and hyatt have security on staff as well as cameras watching your vehicles! i inform my husband of my dilemma and the misinformation i was given and he suggest that we just call hyatt regency which is just a little over a block away and cancel this reservation due to the misinformation. of course mark informs me that he is the manager on duty and will be charging my card as i am no longer within the -- hour cancelation period. i tell him to cancel tomorrows reservation and he says he cant do that either as it needed to be done by - p.m. central standard time . we left called hyatt booked two rooms for $-- bucks more and were amazed at how much help was around when we pulled up. valet bellman awesome check in staff even friendlier bellman juan brought our luggage to our room and encouraged us to call him with any questions or request. i told the front desk about our issue at the other hotel (did not name it) because i was still in shock and he apologized as if it were his fault and said i know which hotel you are speaking of as we have been informed not to ever send anyone there if we are full. seems hotel lawrence has a reputation all around town and not a good one. i highly suggest spending the $-- extra dollars and staying at the hyatt as the customer service alone is what would be found in a - star hotel.',not_happy
id44394,' cheap as chips in la free parking and wifi conveiniant location close to freeway. didnt think the area was too dodgy went out walking a few times by myself didnt feel unsafe big clean rooms nice beds very clean nice looking pool although didnt use',happy
id44395,' i stayed at the teatro for - nights. the rooms are beautiful nice colors bathroom with shower and bath and only hotel with a tv in the bathroom. people working there are really helpful and professional. i had a nice experience with the sales (logan who responded to me very quickly) the front desk (phil who helped me on site with the welcome packets and rooming list) the bellmans (gabriel who gave me good directions and advise for restaurants and bars jason and damien who are really nice. damien helped my clients to find very quickly - cabs to ride them to a restaurant they were very satisfied of the pro-active service) thank you to the teatro employees for having made my client is stay a pleasante moment.',happy
id44396,' the motel is like oasis of peace in the city. julia the manager is more than helpful and over all it is perfect place to stay for very reasonable price. rooms are clean and parking available. the place is located very well for driving to the sea and other sites. we strongly recommend that place.',happy
id44397,' my friend and i visit this area often and we have stayed in this hotel - times. we always request a deluxe room with - beds because we dont want to share a king bed. we have never gotten the room we requested. once we called to reserve a room; once we reserved a room online; this last time we made reservations online and then called to confirm them. regardless the room we reserved is not available upon check in. we have decided to stay elsewhere in a hotel that understands what it means to keep accurate reservations.',not_happy
id44398,' do not go to this hotel they have crazy security people who try to tackle pedicabs in the process of bringing well paying customers back to their hotel and attempt to have them arrested for simply doing their job. i just wanted to get back to my hotel and my driver had his picture taken as though he were a terrorist. never trust anyone with only a mustache!!!',not_happy
id44399,' stayed here on business utilizing their conference center and meeting rooms. great location friendly staff room was spotless and updated (even though the hotel is somewhat older) workout facility was excellent and new (huge compared to many places i have stayed) and in house shops-restaurants-coffee were all really good. highly recommend to anyone needing a downtown hotel in dallas.',happy
id44400,' better than the ritz much nicer more spacious and comfortable rooms- my favourite place to stay whenever im in new york! great location service rooms etc! staying here again this christmas! cant wait for a relaxing time!!',happy
id44401,' ive never seen a hotel so overrun with warm bodies. it was like walking through disney. crowded. expensive. the room was nice. but not for the $--- i paid. will not stay here again.',not_happy
id44402,' the room was very clean and nicely decorated the staff was extremely helpful and professional. the hotel is located very close to an orange line stop as well as midway airport and they offer free shuttle rides to and fro. there are many restaurants in the area and each room has a microwave and refrigerator in them. they also have free parking for guests which is nice too. this hotel is great for people on a budget or perhaps people traveling on business but for someone who wants to take in the nightlife it is kind of out of the way and i didnt anticipate the extra cab fees i incurred at the end of each night. if the location were a little bit closer i would definitely stay there again because i did have a very good experience with every other aspect of the hotel and my stay there.',not_happy
id44403,' looking for a great hotel with fabulous location and on-site facilities? look no further. a classy establishment with oodles of amenities (dining cocktails burger joint health club pool) and a staff of friendly attentive professionals who work hard to make sure that everything is right. an excellent meeting location with all of the niceties to keep folks and wanting to come back. down the street from carnegie hall a short walk to columbus circle central park times square fifth avenue and the --th street subway. surrounded by great eateries.',happy
id44404,' i stayed at swissotel chicago from sept --th through sept --th with my husband and my baby. we chose this hotel because of its view on navy pier and of course its competitive rate comprate to other - star hotels in the same area. our room was charming and spacious view on lake michigan was great. the staff was friendly and helpful since we had a ---month old baby. they provided a crib as planned. we were not pleased to pay extra usd --.- for the wireless connection. my husband and i had our own laptops and each ip needed to pay this --.- which we found really not cool. the connection on top of this was not fast. as for the parking i think they have the most expensive rate in town. -- dollars per day was outrageous. as for the food try to find something else outside. the pizza and the burger were average.',not_happy
id44405,' romm was small but very nice. my husband told them it was my birthday and they were to put something in the room but it never appeared. the first room they gave us was on the front of the building on a noisy street with buses everywhere. we had them move us. enjoyed the happy hour and met some wonderful guys with fed ex out of memphis. what a small world story since i am from memphis and we had so much in common!!!! hotel is - short blocks from fisherman is wharf. great location! trader joe is walgreen is and safeway within blocks. parkings is very expensive..$-- per night. enjoyed dinner at pescatore is',not_happy
id44406,' we arrived at -am after a delay enroute concerned that our rooms might not have been kept for us so finding them ready and waiting was a very good start to our stay. although smaller than the more recently constructed hotels the rooms --- and --- were quite adequate for a couple. the beds were comfortable and the bathrooms quite adequate and equipped with all the usual toiletries and hairdryer etc. wifi was included in the room rate and worked well for us while our friend enjoyed receiving the newspaper daily. the stand out aspect of this hotel apart from the excellent location near union square was the attitude and service we experienced. all our enquiries were dealt with promptly and helpfully but this went further than that. we had accumulated so many extra bags during our stay that we needed a large taxi to transport us to the airport. when one could not be found quickly we were offered a ride in the hotel is own limo and enjoyed a friendly and informative trip in comfort. of course! i will definitely choose the prestcott when next in san fransisco!',happy
id44407,' my overall experience at best western hotel was excellent and the staff went the extra mile to make our time their wort while. we look forward to and will always choose best western if available to stay in. we will always recommend to friends and family.',happy
id44408,' love kimpton hotels in general. always appreciate the little touches: the wine tastings (here they also put out iced tea and lemonade) the free internet the alarm clocks with ipod docks the extra plugs for computers the funky plush bathrobes. this palomar also has a decent small gym and a good pool (which would benefit from having some kind of retractable cover to help keep leaves out). the staff couldnt be nicer. we ended up getting an excellent deal for labor day weekend and just for fun we visited the other neighboring kimptons to see how they compare. the palomar is definitely their plushest hotel in dupont but the nearby madera (which has a nice restaurant called firefly) seems like a good slightly less expensive alternative (no pool).',happy
id44409,' the dupont circle area is one of our favorites in dc and we have stayed at many hotels in that neighborhood over the years. the carlyle is one of the nicer hotels we have been at. the location on new hampshire is far enough from the hustle and bustle of the circle but close enough to enjoy the shops and restaurants and access the metro. it also has easy access to the growing restaurant district along --th. the hotel itself is a converted condo-apartment building and the service is european in nature. the bell staff and the front desk were very helpful and friendly. the room was clean and with two doubles and a sofa bed was big enough for a family of four. there was a small kitchen. the bathroom was a little small which was offset by a powder room. the only two negatives were that the room could have used some basic updating and the ac was cool but not cold. however those are my complaints for most of the hotels that are located within dc is neighborhoods. the price was right and there was value.',happy
id44410,' wish the la quinta where i often stay in illinois was this nice! great shuttle service from the airport. the look and feel of the hotel is upscale in most respects lush lobby and front of hotel gardens big sleeping rooms nice buffet breakfast. late night near by restaurant delivery service available. my one disappointment was the business center computer...only one available slow modem sticky mouse that needs to be replaced. otherwise it was a great deal and i would stay there again.',happy
id44411,' i have stayed here several times. the majority of the rooms i had stayed in had broken door jambs--they had been kicked open in the past. the repairs were sloppy and invited easier future break-ins. as a man this does not freak me out too much. i notified the managment and eventually the la quinta chain managment. i stayed there again and there was no change in the sloppy repair of the multiple break-ins. if you value the safety of your property or your family you will find a better run hotel in which to stay.',not_happy
id44412,' i checked in for a four night stay. the i-pad in the room was not working so i could not order room service and not one of the staff told me i could use a paper menu. there is no restaurant in this hotel but there is one that will be open either the next day or in a week depending on who you speak with. the beds are platform beds with no box springs and i had to request a top sheet the bed is made without one. the staff are very interested in being beautiful and cool but not in customer service. i would have liked to take a cup of coffee up to my room from the lobby in the morning but it did not seem to be available. the location is great.',not_happy
id44413,' i have stayed at the city club hotel - times now across the past year and my experience every time has me looking forward to going back. i tend to stay at upscale hotels on my own dime (ritz - w - upscale boutique hotels) and when i travel for work i am limited by expense restraints. which is how i first ended up finding this place. since it is not a known chain i wasnt sure what i was going to find. what i love best about this place: -) the service - kelsey at the front desk person has literally been there every time i arrive - which makes this place feel more b&b less impersonal chain hotel. pple that work here start with yes do what they can to accomodate and overall really seem to love what they do -) warm chocoloate chip cookies on your bed at night: i mean every hotel should do this. amazing. -) decor - sleek mod decor and unique touches (interesting books) make each room slightly different. if you are not from ny you may say the rooms are small which some are but honestly you arent spending that much time in the room so it doesnt really matter that much. -) db bistro moderne downstairs - super good restaurant which is sister to well known super upsacale daniel also in nyc. the salmon tartare is to die for. i dont usually write reviews btw. i just really love this place. i am willing to give up starwood points for thsi place which is saying a lot.',happy
id44414,' we had a wondrerful view of the thanksgiving parade and the staff was super friendly! they had an indoor pool which my kids was thrilled about. the location is great!',happy
id44415,' my husband and i were looking for a quick getaway when we made the reservations we requested a room with a harbor view. we were assured we had a harbor view room when we confirmed our reservation the day before we checked in. upon arrival we waited on a long line to check in and once we were finally at the desk we noticed problem # - the clerk at the desk was very dry he seemed half dead. we told him we recd a ticket to park in the hotel garage he advised us parking will be $-- per day whether we move the car or not problem # -. this was rather upsetting since we were already spending over $--- for a - night stay. we get to our room pull back the curtain and proceeded to climb over the chair and table w-lamp to get a distorted view of the inner harbor. please note we had an awesome view of the hyatt is pool and tennis court meanwhile we paid for a harbor view. we went back downstairs to speak to the clerk that checked us in to request our room to be changed. he told us they were booked and for us to call the front desk in the morning to see if a better room becomes available. my husband told him we paid for a harbor view and wanted to speak with the manager. the manager promptly addressed us and took us to see a room that had a better view of the harbor but the room had a queen size fold out bed that was very low to the ground that would have been perfect for a teenager. we expressed to her how displeased we were and although she was nice and apologized she didnt offer to take anything off of the bill. we left the sheraton and walked across the street to the hyatt to check availability since it was the july -th holiday weekend they were completely booked. upon returning to the sheraton we noticed the night shift had just clocked in so we went back to the front desk and expressed how unhappy we were and how we were assured we would receive a harbor view room when we made the reservations and confirmed and paid extra $$ for it but instead we paid extra money to see the hyatt is pool and tennis court. the clerk was very understanding and gave us a credit of almost $-- which just about covered parking. if your looking for a clean hotel with a lovely view of the hyatt this is definitely the place to stay !!',not_happy
id44416,' i do not understand how this hotel gets some of the poor ratings i have seen on this site. we flew up to see the color purple and wicked. first we arrived on friday at about - pm. we didnt have any trouble with the elevators. if one can read one should be able to operate the elevators in the marriott. we could see where they had recently completed some renovations. the first thing i thought as we went up the elevator was how much this hotel reminded me of the jw marriott in san francisco. when we arrived on the -th floor to check in we queued for all of - minutes. we had - rooms and in a flash we were on our way to our rooms. everywhere we turned in this hotel we were offered assistance. our rooms were beautiful and clean. the beds were beyond comfortable. plenty of good towels. good water pressure in the shower. check out was a breeze. we did so much shopping that we decided to ship what we bought back home. not a problem. we called at your service and a gentleman came up boxed up our purchases and off he went. we received the items in - days. i will note that i thought the security at the crowne plaza up the street was better than at the marriott. at the crowne one cannot get on the elevators without showing your room key. the other thing i will note is that the food was so expensive. i wasnt feeling well after the flight and i ordered room service. i ordered a turkey sandwich baked potato and small bottled water. the cost was over $--. that even seemed expensive for me by nyc standards. all in all i enjoyed my stay at the marriott and would stay again anytime.',happy
id44417,' we chose the hotel for its proximity to fenway but now that weve been there itll be our top choice no matter what were seeing-doing in boston. the service was fantastic. the room was absolutely wonderful -- the bed was heaven the bathroom was spa-like the decor was elegant but inviting. and the staff consistently went out of their way to be kind and helpful. it was just a top notch visit (and if you like oysters or are in the mood for a drink the bar-restaurant next door is awesome....the freshest local oysters and a super cool setting).',happy
id44418,' enjoyed a really nice room with huge bathroom and beautiful decor. great views of the marina and a jillion dollars worth of gorgeous yachts!',happy
id44419,' we arrived at around -:-- p.m. and had planned on taking a nap after a long travel day. those plans were crushed after we found out that our room was less than -- feet from the front desk. we immediately asked to be moved but the manager refused. we were there just a couple of hours before realizing that our nap plans and our plan to sleep in the next morning would be better served at another establishment.',not_happy
id44420,' i booked througt priceline for ---$. the room was very clean room --- no bedbugs nice linen and the bed was perfect. we had a lcd tv no view but it was not an issue. the location is very good near everything try the lobster roll at neptune oysters. went to the bar goody glovers and try the scallion mashed potato cheddar and crispy bacon spring rolls with a chive sour cream very good with a beer in the middle in the afternoon ;-) great time in boston !!',happy
id44421,' for $--- (including taxes) we got a suite with two double beds and a fold out in the living room beer and wine at cocktail hour a good breakfast buffet for four in the morning and valet parking overnight (they were a bit slow). the room was oddly shaped but clean and comfortable and had a great view of logan sq which is probably the nicest part of philly. you couldnt fairly ask for more for the money.',happy
id44422,' we knew this was an apartment-type place but had no idea how strange this stay would be. when my boss arrived at --:--pm there was a note on the door to call for service. someone came down the sidewalk in sweats and flip-flops and unlocked the door and gave him the key telling him his room was down in the basement. someone was already in that room so my boss looked at the key and went upstairs to find his actual room...four flights up with no elevator. at one am he was awakened when the room is door burst open and a man was standing there. he turned and left but my boss didnt get much more sleep that night! needless to say he took his luggage with him that morning and i had to call to report the incident and cancel his next night is stay. they were kind enough to not charge him for that night is stay when they finally discovered that another guest had indeed received the same room key as he did. but i would not recommend this hotel for a couple reasons...-) no -- hour attendant-front desk if there are issues -) there are actually four properties...were lucky he was able to stay in the main property instead of getting shipped down the street a few blocks. if you know what youre getting into im sure it is a quaint place to stay but what a terrible surprise we had at copley house!',not_happy
id44423,' -nd only to mandarin oriental. this was our -rd stay at this hotel because we love its sustainable clean lines simple modern (almost dutch) design. our rooms in all our stays were very modern and functional spacious with impressive view of the city.',happy
id44424,' i enjoyed staying at this very nice hotel and amenities that are very convenient. i really enjoy the customer service that i recieved from georgia rios and della martinez in the hour in which i really enjojed and hope the company continues this service.',happy
id44425,' the motel is -- years old but redone well. the original room i was in was soooo small that there was barely enough room to walk around the bed. on the flip side the bed was very comfortable but overall too small to do anything in the room. i asked to change rooms and for a small fee i was put in a room soooo nice!! that it was unbelievable. i could move here and live in this room. upstairs bed downstairs sofa tv and desk. i ate in the dubliner for lunch good meal. i ate there for breakfast and the restaurant manager was soooo rude that i refused to eat there again. overall the staff (other than the guy at breakfast) were very nice to deal with. the meeting room had pillars in it and was not an acceptable spot for our meeting.',not_happy
id44426,' this is a highly recommended hotel as it is in the perfect location ( - blocks from times square ) and close to subway station as well. the hotel itself is modern clean with excellent amenities and very friendly staff (in particular concierge christian). also has great sky bar with nice views of the city. i would definitely stay here on my return to new york and would recommend to all visitors to ny.',happy
id44427,' attending a conference in philadelphia in september ---- this hotel was perfectly located being connected to the convention centre next door and being in the middle of the downtown area with city hall the avenue of the arts benjamin franklin parkway other hotels department stores and great restaurants all a short pleasant walk away. reading market fine wine and good spirits and philly cupcakes should be on everyone is list to visit! the hotel was well looked after and provided a very comfortable environment for both work and relaxation. food offerings were great especially the ground floor -- which had a great bar and served really good american food from steaks to enormous plates of chicken wings and cheesesteak sandwiches. i found the staff to be exceptionally friendly.',happy
id44428,' the omni is in a fantastic location with exceptional service and clean facilities; what you would expect from this brand. while my expectations where not exceeded at any point during the stay everything from breakfast to concierge service was up to par.',happy
id44429,' on arrival the toilet overflowed we immediatly run to the office and reported it. the owner immediatly picked up his water sucking vacuum plunger and a handful of towels ( which just so happened to at hand so it must obviosly happen all of the time!). he fixed the toilet and cleaned the water up. on anther day after a days outing we came back to the hotel to relax beside the pool only to be disturbed while swimming in the pool by the hotel owner his son and his children who came to the pool at five pm to clean the pool!! we were in the pool at the time! we go out of tyhe pool while they vacuumed it!! the pool should be cleaned when it is closed. the hotel is about -- mile outside of down town memphis situated directly on the highway which is a main trucking routea truck park is directly oppersite the hotel. there is a restaurant joined onto the hotel was open on a evening but we never seen anybody eating there.hotel clean was and the owner very polite and friendly. not many places to eat within walking distance just take aways arbys subways and wendys ect. .',not_happy
id44430,' for our trip to nyc i was looking for the perfect combination of location room quality and price and fashion -- was a perfect choice to satisfy all three criteria. the staff was professional yet entirely cordial and approachable and we were impressed with the quality and comfort of room. lighting linens space were all even better than expected. rare view the rooftop bar was a special bonus and it made our experience quite memorable. in the week since we checked out ive already recommended fashion -- to many people and i would choose it again for my next trip to nyc without hesitation.',happy
id44431,' this place was a great find in a city which can be quite expensive to stay in. the coventry motor inn was perfect for us ideally located on lombard street just a couple of blocks away from many lovely restaurants and bars and only a ---minute walk to all the attractions at fisherman is wharf. the room was spotlessly clean and a really good size for the price we paid. the hotel also had its own underground car park which came in very handy especially as there were no extra charges. the reception staff were very helpful in providing us with maps and directions and also when i had trouble working out how to release the handbrake in our hire car. i thoroughly recommend this place if you are staying in san francisco.',happy
id44432,' if you like your hotels big bland and corporate then this place could be for you. having arrived from a stay at the intercontinental hotel in chicago the change in service level was immediate and never improved. its not that the staff were rude - it just seemed that they couldnt be bothered. the room however was very good it was clean with adequate bathroom facilities. i had requested a quiet room(mine was on the --th floor)which seemed to work as the room was quiet with no interconnecting door to the next room and traffic noise was not a problem. the decor on the way to the room was awful - dirty brown wallsdirty brown carpet and dirty brown door to the room - come on hyatt cheer the place up!! by the time id asked for an extended check out time on the last day when the bored answer came back that we are fully booked today - by then i couldnt be bothered to argue and myself and my colleages just booked our bags later into the bored bell staff. having read all the reports on this hotel on tripadvisor i knew i should have changed our reservations there does seem to be a theme in a lot of the reviews. in conclusion this hotel does have a great location and if you get a good or discounted room rate - go for it and it will be ok. im going back to new york hopefully in a months time and will not be staying at the hyatt. happy travelling',not_happy
id44433,' enjoyed our stay at hoyel -- - an older hotel - but with that comes massive rooms. the location is fantastic. very central and close to everything you would want - amd the bar downstairs has great doos and service. staff were verry helpfull and attentive. beds and pillows were very comfy. a few oddities; * no safe in the room - theres one downstairs in the recpetion for guest to use. * no bar fridge in the rooms - so while theres tea and coffe facilities you need to send down and pay $- for some milk to be delivered via roomservice if you like white tea-coffee.. overall an enjoyable experience.',happy
id44434,' we stayed at the quincy for one evening at the end of february. the staff was wonderfully friendly and helpful and the hotel is centrally located to many many things in dc. overall i would recommend it to friends. we liked the general layout of our room and having a kitchenette was a nice amenity. also i loved the huge fluffy towels! i had one big issue with the quincy: i have asthma and while i am guessing the hotel has been refurbished they need to take additional steps to eradicate the old cigarette smoke that is in the walls the flooring and everywhere. when we entered the room i could instantly smell that this was a former smoking room. since we arrived at about -:--am i tried to ignore it and we readied for bed. i could not sleep at all that night and suffered an asthma attack. i was close to heading for the emergency room and therefore would not recommend the hotel for anyone with breathing issues. the other minor issue was with the windows. our room faced the street and was covered with wood blinds. the blinds looked lovely but did not keep out much of the street light; i like to sleep in a dark room so this was a detriment. also the windows need to be upgraded as we could hear each and every noise on the street and we were on the fifth floor. again i would recommend this to others with the above reservations ~ and truly the staff was fantastic.',not_happy
id44435,' love this hotel and we will be back. room was great meals were excellent and everything was perfect.',happy
id44436,' first i want to say that for the $-- discount these rooms were great except for the univited crawlers. we did see cockroaches on the wall and i alerted the desk. they sent two different people up within - min of my call to spray the room. i live in florida and know it is very hard to keep the insects out. everything else was - star treatment from the front desk girl to the server in the lounge florencia who all treated us with great smiles and friendly atmospheres. the maids did a good job during our - day stay and i have stayed there in the mid ---- and will stay there again but will carry my own roach spray with me. clean up the bugs and it would be great. the pool needs to be heated in the winter also. beautiful decor for the christmas season. i wanted to take the decorator home with me.',happy
id44437,' this was the perfect location for our visit to the wtc memorial (literally across the street) and our visit to the statue of liberty. there is a subway station truly just around the corner which made getting into times square and other mid town areas a breeze. we got a fabulous rate on hotwire. it is a chic hotel and rooms may seem smallish to some but that is nyc. they are well appointed and met our needs well. we booked two rooms and the hotel put us in small corridor off the main hall where we were able to open our doors and move freely from room to room with some privacy. nice touch. w hotels have nice amenities- bliss bath products great morning coffee and papers. the staff was superb!! they handled all our requests quickly and with a smile. they were incredibly friendly and helpful and made the stay a terrific one. we did not experience any issues mentioned in other reviews. no problem with construction noise- the front door men easily got us cabs when needed. we had a fantastic time. i plan to return in february with my husband and want him to experience this hotel!!',happy
id44438,' excellent location for quick in and out stops back at the room while in chicago. staff is outstanding and friendly. very responsive. harold rodgers was extremely helpful in several capacities acting as our go to man on several occasions. he was thoughtful and kind without being intrusive in any way always on the look out for the best interests of each individual guests whatever they may be. rooms are fine - a good value for the cost. (youre not staying at the taj mahal.) noise from the street is barely audible and we even had a room on the traffic-side of the hotel. we will return here in a heartbeat and send our friends as well.',happy
id44439,' we stayed at the hard rock while we were in chicago for a blackhawks hockey game. the nightly rate was not much more than the other chain hotels and included the check in rock out gibson les paul guitar during our stay. my husband and our son enjoyed jamming in our room with the line - pocket pod and headphones. our room was a corner - queen with windows along two sides (including one in the shower!) we had a great view of michigan avenue and millennium park. each floor has music memorabilia from prince is shirt to b.b. king is lucille to lenny kravitz pants. one evening we stopped at the bar for a drink and rode the elevator to each floor to check everything out. we did not eat at the hotel restaurant china grill because the prices seemed high. however the hotel is right across the street from giordano is pizza and a short walk to other restaurants. the hotel is also within a short walk of millennium park and the l . valet parking is $-- per night and internet is $-.-- per -- hours.',happy
id44440,' this was suggested by a girl working at the company i was in town to attend a seminar with. the price was great for downtown even cheaper staying both friday and saturday night. the valet parking @ $-- a day was a bit steep so i chose the lot just behind the hotel - $-- for the week-end. both the bar area and restaurant were really nice but i didnt have anything the wife got a coffee though...said it was great. people were super helpful on suggestions and directions. the room while being small was really cool. very neat and clean quite modern. i liked the bathroom sink that everyone complains about thought it was very cool. sure it is shallow but im only brushing my teeth in it...not trying to stick my head in there to wash my hair. that is what the cool shower was for loved the overhead rainfall type shower head. i will say that the entertainment system is strange changing channels was a chore...like nothing ive seen before. as for people complaining on the size of the room it has a comfy bed and a clean modern bathroom and a door that you can go through to a more spacious area....it is called chicago...go see it!',happy
id44441,' i just wanted to let you know that i stayed in this hotel on the evening of ------ and had a great experience. the staff was especially knowledgeable and friendly. after a bad experience a few weeks before at a comfort suites in nashville tn i was to be treated with such respect and to be shown appreciation for staying there. the first room i was given smelled like it had been smoked in but i was quickly given a clean room w-o any hassle. thank you!',happy
id44442,' i used to own a sf deli back in the --s and went to the opera frequently; i stayed at the iato several times and loved it very fond memories of the piano bar ambiance and rooms. when i was planning a two-day museum trip in the city i check out trip advisor and read several warnings regarding the management and their tendency to change up the reservations. with this warning in mind i booked an opera suite room and emailed the manager to obtain in writing confirmation that i had booked and reserved said opera suite. confirmation promptly arrived by email. when we arrived we met with the following: hmm i dont see your booking for the opera suite. i will call javier (the same person who confirmed the booking by email) for further direction...please have a seat in the lobby. after -- min. of lobby simmering i asked what she was authorized to do to accommodate us as clearly there was a problem that was not being solved. she offered us the symphony suite with complimentary parking. we accepted as we had dinner plans in an hour went to our room took showers and then the same desk clerk showed up at the door to announce that javier said we could either move to an opera suite (that miraculously had become available) or continue with our present arrangements with complimentary parking. we stayed put as we had to leave for dinner and were in robes. argh! on the positive side: very quiet great central location excellent parking valet services and everybody was very polite. it seems that the iato both a hotel and a time-share has ongoing issues with ensuring reservations. perhaps the time-share owners bookings take precedence over the standard reservations? who knows but i doubt that i would book again with confidence unless the room didnt matter.',not_happy
id44443,' this hotel is very near the commons and in a great location. hotel is very nice and staff was pleasant. i actually booked the room for the wrong night (my fault) and showed up a day early. they were able to find me a room more than double the cost but at least i wasnt sleeping on the sidewalk. lobby bar was too stuffy for us so we went to a pub. there were several great pubs close by with good food. parking is $-- for -- hours about average for boston. i would definitely stay here again but book the right date and save some money.',happy
id44444,' we traveled to seattle & tacoma for my son is wedding. we chose to stay in seattle because we love the sightseeing and shopping in seattle. my wife did a lot of research before choosing the pan pacific seattle hotel. one of the main reasons we chose this hotel was the location and the nearby whole foods market. we figured that it would be very nice to pop into whole foods at will and get food etc. we had requested early check-in but when we arrive they told us that it would be over one hour before we could check into to room. we were disappointed because after the plane trip we were tired and ready to get in and freshen up. we reluctantly left our luggage and went to whole foods to get a bite of lunch. within -- minutes they called us and told us the room was ready and they upgraded our room as well! the room was quite nice very clean and well designed with a beautiful corner with windows along both walls. it had a nice view and was quite comfortable. the bathroom had a garden tub and had a set of sliding doors that could be opened and allowed a view to the huge windows if one desired to enjoy the skyline while soaking in a hot bath! the bed has to be one of the most comfortable beds that ive ever slept on. i hated to go back home to my new high end mattress. it is just not in the same league :( the staff was quite courteous and helpful. from the small detail of opening the door for you to helpful and good advise for dining and even a courtesy limo to take you around the area. the lobby was very stylish and elegant and they even had access to a spa across the courtyard with -- hour access to the fitness facility. the location is great! it is in the corner of westlake and denny way. we walked to the pike place market and north a little farther than harrison st. very easy to get around and c lose enough to walk to many shopping dining and tourist spots in downtown seattle. we were very pleased with the pan pacific hotel and it is friendly and capable staff. we would definitely return there. btw a short walk away at the corner of harrison and terry youll find one of the best brunch-breakfast places in the country. the portage bay restaurant is awesome! great fresh organic locally grown foods. huge portions and the prices are not bad for seattle standards either.',happy
id44445,' ok value for the location. dont drive an suv there as you will have trouble parking. oh and it is $-- per night for parking! rip off. location was good rooms were fine. the air conditioner was so noisy that we couldnt leave it on st night and there were works going on to the windows etc that we werent told about until we were checked in and in our room. overall not bad not great but not bad.',not_happy
id44446,' from the moment we arrived the staff went beyond their duty to help us. they seemed genuinely proud of their hotel and were friendly and courteous in an unstuffy way. the location was perfect - very convenient for public transport and taxis all around if needed but also a short walk to many landmarks. the hotel is situated in a very pretty area with a large and varied choice of eating establishments. the room was very spacious and the beds oh so comfortable. little things like the long list of toiletries available if needed the funky gowns which included one for our - year old drinks on arrival and each evening and milk and cookies at night made this feel more like home than a hotel. even the maintenance man thanked us for pointing out a little flaw in the room which was fixed immediately. we didnt have a dog with us but the hotel welcomes well behaved pets. how refreshing. i would definitely stay here again.',happy
id44447,' tiny room bleach-stained bed cover wifi inoperable for entire three day stay hot stuffy room with locked air conditioning setting broken window treatments that wouldnt go up (perhaps a good thing given the ugly view of a non-descript apartment building across a concrete back lot) -- minute walk to nearest metro station. business center consisted of a desk with a computer sitting in the corner of the tiny reception area. not at the same standard as other hotels at similar price point. i (mistakenly?) thought this was owned by jury is whose hotel in boston is of a completely different caliber.',not_happy
id44448,' i was ready to give this hotel a - star until i had to print my airline boarding pass the last night of my stay. the concierge directed me to the lobby where a boarding pass printing booth is located; the connection was very slow and i could not get to the site that would print my ticket. i brought it to the attention of the front desk attendant (immediately next to the booth) three times during the -- mn it took me to realize that that booth was not going to help and three times the attendant did not volunteer (and even refused) to print me a boarding pass on his apparently better working pc station (not a single person was waiting in line at the front desk to justify this request refusal and poor service). i was then directed to another boarding pass printing station in the lower floor (under the lobby) where all the pcs available were either not functioning or did not have an icon specific to my airline company (you could not access the main screen of the browser in any other way). i spent two nights in that hotel for a meeting and truly enjoyed the cleanliness and spaciousness of the rooms and meeting facilities. i also enjoyed the proximity of the hotel to major georgetown shopping and cultural attractions. it is pricey but worth staying in it ... if somebody else is paying the bill.',happy
id44449,' stayed at this hotel for one night. staff was really nice. hotel was really nice room was very large and was very clean. valet is pretty pricey but there are lots local and there is also street parking. would recommend that if possible that is what i did.',happy
id44450,' for my --th birthday i decided to make my first trip to new york and i found this hotel after reading the reviews on this website. from the moment we arrived i was impressed with the hotel. instead of the stuffy front desk at other hotels guests are checked in by individuals carrying tablets in a comfortable living room environment. rich was a true professional even though i had a credit card glitch. upon arriving to our room we were amazed at the size quality and cleanliness of it. guests can partake of the free snacks and nonalcohic beverages. if you prefer they offered grey goose vodak premium beer and whisey in the room for purchase. every day the hotel provided a hour with free wine from -:----:--. in addition coffee-tea juice muffins and cookies were offered in the morning along with cookies and beverage available all day. although the hotel was located in the wall street financial district all tourist sites (times square garment district rockefeller center radio city music hall etc.) were a shot train ride on the --- express line. we found it to be easy to navigate th city even though we wee newbies. finally regards of when we encountered an employee they were courteous and helpful. the service was the best i have ever experenced in my many years of travel. i recommend the andaz wall street and hope to return in the spring.',happy
id44451,' awesome views from the top of the mark bar. very panaromic. great service and hotel staff and a classic place to stay in san francisco',happy
id44452,' after having such a great experience at this hotel brand in austin i was so very dissappointed with this hotel. the place was not clean we had light fixtures missing and not working. the beds were uncomfortable and the bathroom was not clean. there is better breakfast at the hotel across from them weak coffee and apple juice stale muffins and bagels. the place needs a face lift and throrough cleaning. they did not have updated system they used paper log inhad to hand enter the credit card and then did not even give me a receipt until i asked for one.',not_happy
id44453,' price for room was affordable. we paid $---.-- a night. but watch out for extra fees. valet parking was $--.-- a night or self parking was $--.-- a night. also there was a resort fee of $--.-- a day. we stayed three nights and our check out bill was over $---.-- and we did not charge anything to room. we did not spend much time on the property we were there to move our twin daughters into their dorm rooms at asu. maybe if we had more free time we would have enjoyed the grounds and amenities they provide. but overall the extra fees we paid left a bad taste in our mouths.',happy
id44454,' just a quick review since i dont want to waste anymore brain cells on this hotel-resort. i had heard they are notorious for calling people the week before a visit and telling them they didnt have a room for them anymore due to a convention extending its stay (i.e. thay overbooked and needed to cancel people now. but i booked here anyway (i must secretly love pain!). and yes they called us - days before the trip with this same story!!! they instead told us they had a room for us at the one-star hotel down the street. obviosuly we passed and scrammbled to rearrange our flights and hotel to go somewhere else in southern california that week. they were not the least bit sorry or apologetic about this. so buyer beware!!!! this place has a reputation for cancelling people is stays the week before offering a horrendous alternative - and generally treating people terribly. stay somewhere else and save yourself the ulser (by the way it is not that nice either - we checked it out when down there and were frankly glad we got booted once we saw how run down and below par it really was!)',not_happy
id44455,' i thought this property had a great location but the rooms were not very clean. i had to clean the room before i felt comfortable. i think the rates are too high as well. we will look somewhere else next time.',not_happy
id44456,' we stayed at this hotel for -- nights. the staff members are very friendly and courteous. the hotel is pet friendly but we did have to pay a $--.-- fee for our pet. we were given a room on the second floor which was a totally non-smoking floor. the concept of a non-smoking floor was very nice. after staying there for a few nights a family was given a room on the third floor right above us. the children were allowed to run and jump in the room and there was non-stop noise from them until late in the evening. we complained to the front desk about the noise and the person on duty called their room and asked them to keep the noise down. the next day the noise started all over again. the manager at the front desk gave us a new room on the second floor and it was very quiet in the new room. unfortunately this was a case of parents not supervising their children. the hotel had an outdoor pool and an exercise room. there is also a laundry room where you can wash and dry your clothes for free. you only need to purchase the detergents. next to the front desk there is a small convenience store where you can purchase many necessities or food items. we had a one bedroom suite which was very spacious. there was a tv in the living room and one in the bedroom. the room also has a fully equipped kitchen that includes a full-size refrigerator a microwave a stove a dishwasher dishes and utensils. the breakfast buffet was also very nice. each day there was a different hot item in addition to cereals bagels muffins toast hard boiled eggs yogurt and many other items. there were also - waffle machines for you to make your own waffle. the location of the hotel was also ideal. it was about -- minutes to downtown san antonio - minutes to six flags and -- minutes to sea world. we would definitely stay here again on a return trip to san antonio tx.',happy
id44457,' this was a nice hotel. the staff was great and nice. only stayed for one night so really didnt get to do too much in the hotel itself. but i would come back.',not_happy
id44458,' perfect location for all of our plans. only thing we didnt like - no exhaust fan in the bathroom :-- the workout room-gym was much more than i expected...very roomy and it is not often you can find a hotel with free weights usually it is only cardio equipment.',happy
id44459,' you will not be disappointed. the rooms were great the service was the best!',happy
id44460,' i stayed at le parker meridien for two weeks on business this past february. the hotel is nice enough but it doesnt take long before the problems start to arise. the good parts are definitely the location the aesthetic and the burger joint downstairs. the bad things are the quality of the room and the service. i loved the location and found it easy to get around the city from here. there are plenty of good places to eat nearby (which is good since the restaurants are expensive in the hotel) and the proximity to broadway is excellent. the burger joint downstairs is great if you dont mind waiting in line. now for the problems... my main problem was with my room. first of all it had a giant stain on the floor that looked like someone couldve been murdered there. when i asked to have it cleaned they said they would send someone but no one came. the toilet ran a lot and the shower sounds (especially from the adjacent rooms) sounded like a train going through my room. also i had some jewelry stolen from the bathroom and clothes taken out with the linens that once gone were never recovered. when i called down to complain i was told it would be taken care of but of course nothing was done about. when i inquired about it upon checking out i was told that they had no record of anything going missing. go figure. i think this hotel is a fine place to stay for the short term but if you are there for more than a couple of days stay at your own risk.',not_happy
id44461,' great location great hotel with a very trendy ambience . the rooms are not stunning like all the other w hotels but public spaces are much better like restaurants lobby spa and the very trendy bar at the last floor. expensive but worth while for a trendy exerience.',happy
id44462,' i stayed at the sheraton chicago hotel and towers for - nights over the weekend. we arrived at -- a.m. and they had a room ready for us on the --th floor. the room was tucked away in an alcove at the end of the hallway. it was a small room but had a perfect view of navy pier out the window. the room was clean and fairly updated although the bathroom had definitely seen better days. a small tub and shower combo had old looking tiles and grout. the sink-vanity combo had the most horrible lighting imaginable (note: ladies you dont actually look as bad as the mirror in there would have you believe). there was a full length mirror on the outside of the bathroom door however the room was so small that when the door was closed you were practically backed up to the closet and couldnt really have a good view of yourself. also only two bath towels were provided which is not really enough for two people. there was decent closet and drawer space and an iron and hair dryer were provided as well as a small bottle of complimentary water. the bed was very inviting and extremely comfortable though there was only good outlet access on one side. the tv was a bit far from the bed but that is just nitpicking. it was a nice modern flat screen tv. the valet parking is ridiculously overpriced (though probably comparable to other downtown hotels). luckily we didnt have a car nor did we need one thanks to the central location of this hotel. a very easy walk to the mag mile navy pier local breakfast joints etc. anywhere we wanted to go was generally a mile or less walk from the hotel. the hotel is large busy and attractive. the front desk personnel are nice and efficient. although they could not provide us with a late check out on sunday the normal check out time is noon which ended up being fine. there is free wireless in the lobby but youll pay $--.-- per day for wireless in your room. they say it is per -- hours however i was there less than -- hours but ended up paying for internet for - days. there is a fitness center with modern looking equipment but no free weights. there was a dripping ceiling at the entrance when i was there and despite - buckets placed there to catch the water the floor was soaked and i nearly fell. the pool is indoors and very uninviting. there was a sun deck outside which would have been nice but i wouldnt want to cool off in the pool. there is a gift-snack shop down the hall from the lobby open until -- pm for late night munchies. we arrived at ten minutes to -- and the worker had already shut it down. she begrudgingly opened up for us to pick up a few snacks. this is a nice very reasonably priced upper mid-range hotel in a fabulous location.',happy
id44463,' good hotel for an airport layover. easiest hotel to walk to from the terminal. if you are from alaska make sure to book the alaska resident rate. very competitive. rooms are nice and have always been clean. we stayed last night and the front desk staff was nice and efficient. we ended up in a room next to an elevator which was loud. we called the front desk and asked to move. they responded immediately and moved us to another room. i judge businesses by how they deal with problems. we were very unhappy about the loud room but the hotel handled our compliant very well and we left happy and will return.',not_happy
id44464,' we were very pleased with this hotel! it is in such a great location and we got a great deal on our room. we expected a standard room but were pleasantly surprised to get a suite! the room was clean and comfortable. the employees were helpful and courteous. overall a great stay!',happy
id44465,' i booked this place due to their cheap online price but boy did i pay for it. my wife and i stayed here for one night and had nothing but problems. to start it off we booked a king hot tub room they gave us a king non hot tub room so that was a trip back to the office. after about -- mins of yelling back and forth with the worlds most stuck up women and contacting choice hotels she let us have the room we payed for.we entered the new extra dirty room (looked like a crack house)and cleaned out the hot tub. after that we filled the tub up and realized the it had a blown motoronce again back to the office to deal with the manager.this time she just told me there was nothing she could or would do about it.she told us the hotel was all booked up. i went back to the dump i mean room and contacted choice hotels again. the women at choice told us there was still rooms available and contacted rodeway mdthat really got this women mad. not - mins after hanging up with choice the manager at rodeway called our room and told us we were to leave her property. so we did and no refund was ever givin back to us. in conclusion think twice before booking this dump.',not_happy
id44466,' this is a -yr old hotel. stayed for one night at a miltary rate $--.--. female traveling solo for business. overall i liked this airport hotel and would recommend it to travelers who stay here for just one night-catchig a flight the next day. stayed at the crown plaza airport hotel a month ago so i can compare-contrast. amenities: bed+linen: king bed was ok (not bad-but honestly not the best). they triple sheet and use a thin bed overlay which is not really a blanket. its pretty but not plush. sheets were mildly scratchy. a previous reviewer stated that they use two twin boxspring matresses and can concur with this statement. why would hyatt want to cut costs by doing this is beyond me. most people use airport hotels to rest if anything else. the pillows however were super comfy and plentiful. there is a blanklet and extra pillow in the closet if your really want it. crown plaza has cornered the market for plush bed in my opinion. they use premium mattress-boxspring soft sheets lots of plush pillows and down comforter - all in white so you can see that it is clean. tv +full size couch+ottoman: men will love the -- hd tv with premium channels. must of seen atleast -espn channels and hbo. the couch is a big bonus and has a large brown leather ottoman to kick your feed up. the tv swivels from couch to bed. it really makes the room feel cozy. crown plaza has -- hd tv with a one person couch chair typical of hotels. bathroom: newer and larger shower stall. rainshower was a nice touch. i didnt mind the mock glass door because it felt more open. just make sure you use a towel on the floor. one towel was scratchy the others soft. different batch i suppose. separate vanity area with outlets convinently located. lots of mirrors. larger miror on vanity full length mirrors doubled as closet door and an extra full length mirror in the room. aquafresh toothpaste soap shampoo-conditioner provided. no lotion. i am sure if you asked they would have provided though. i realy liked the fact that i could place the iron underneath the facet sink to fill with water... most hotels dont do this. its the little things i like. crown plaza needs to renovate their bathrooms. although clean i didnt want to use the tub because it just looked to oldish-worn and didnt feel as comfortable. they did provide all toiletries withouth prompting softer towels and better water pressure. they also have large mirrors minus the closet mirror. internet: free wifi throughout the hotel including rooms. crown is the same. other: both provide desk table lamp for working. both have coffee tea ice bucket in room. hyatt had cordless phone. crown does not. neither have balconies. breakfast: you get a free basic continental breafast which was just ok nothing special. you have an option to order hot food at cost which i didnt so cant comment. the area is cozy however and offeres lots of bright light outdoor seating starbucks coffee and tazo tea. at crown plaza the manager gave me full free breakfast coupon (military). i was not expecting that and made my stay that much better. you cant beat a full breakfast buffet. my suggestion to hyatt is to match crown plaza or simply improve the quality of continental breakfast. i.e instead of regular oatmeal provide steel oats with all the fixings. fresh cut fruit as opposed to the frozen kind. add good quality pastries in addition to just bagels reg bread and english muffins. please provide more yogurt options. i can go on...i do expect a little more from a hyatt. shuttle: they have a free shuttle that will take you anywhere within a -mile radius. i used it and staff was friendly and efficient. dont know if crown plaza does this but both offer free shuttle to the airport which is a must. gym : new cardio equipment: -treadmills eliptical and a bike which have tv is to get you motivated. they also have dumbells. they offer work out towels and headphones. its a small but clean room. my only suggestions would be to offer water bottles (instead of water fountain) and include a mat and workout ball. for cardio it does the job. crown plaza is is a slightly bigger room with those options suggested but the room is out there in the open where passerby is can easily see you. i guess it will be great for people that want to get notice but the average joe will probably want more privacy (which hyatt place provides). business center: didnt use because i used my laptop. pool: nice large outdoor pool with lounging chairs. towels provided. this is a hyatt so i expected a jacuzzi. crown plaza does not bother with jacuzi is which bugs me. they did have a nice indoor-outdoor pool which looked like a lot fun for kids. restaurants: hyatt doesnt really have one. they have a starbucks and a very limited sandwhich-salad lunch- lite menu at the same place they do breakfast. the good thing is that it is available ---- and you can order to go. then menu is available in your room via their tv homepage and i give kudos to hyatt for providing healthy food options. however that is all they have and if thats your thing great. if your a steak and potato eating person or want seafood... your out of luck. in all fairness there are plenty of restaurants nearby to fill the void. they also have a small area (starbuck sit down area) to sit down and have a glass of wine-beer. no room service at this hotel. i almost gasp as i never hear of hyatt doing such a thing. crown plaza has a separate sports bar with lots of seating a separte seattle is best cafe area a nice sit-down restaurant and room service. although typically pricey.. worth the money. so something to think about. late check out: was able to stay a little longer (-pm) because my flight was not until -:--pm. this was extremely helpful and kind. think they can do this depending on how busy the hotel is. crown can do this too but its most likely to happen at hyatt because it is less crowded. overall this new hyatt place feels cozy inviting feels safe and staff is pleasant. feels more like a boutique hotel more than a stuffy business hotel. crown feels more like a true-traditional convention hotel with all the perks. loved the large tv and full size couch which is so much nicer than the average hotel. you wont get this at crown. also the rooms at the crown are a little smaller fyi. since i like to be spoiled with roomservice and full breakfast dont know if i would pick hyatt over crown plaza though. if hyatt installs a jacuzi and offers roomservice i might forgive the twin boxspring mattresses. if more space is what you are looking for go with hyatt place.',not_happy
id44467,' if you find yourself at the pool which undoubtedly you will request ashleigh as your wait person. we had special needs vegetarian requests and she didnt flinch. she smiled and said shed request the chef to make us custom veggie salads. those salads and ashleigh is service were among the best of our stay at the biltmore. thank you ashleigh and thank you biltmore for having people like ashleigh make this an anjoyable experience. well be back.',happy
id44468,' we spent one night at this property. while it is not flashy it serves the purpose of a nice comfortable clean room for a reasonable price. the location is great with easy access to the orange line. as usual parking is a challenge but that is expected in boston.',not_happy
id44469,' we stayed for - nights in march ---- and found this to be a decent hotel. it is located very close to hollywood blvd and universal studios so handy for visiting there. the hotel staff were very helpful and good at organising all our requests for taxis trips airport shuttles etc. rates were reasonable around $-- per night. the room was decent and pretty clean. the breakfast area was small with a small selection of foods but ok really. the hotel laundry is no longer available which was a pity. overall a good base for visiting northern la.',happy
id44470,' we got this hotel through priceline and no matter how cheap we may have gotten this hotel room i would not stay here again! the room looks old and the hotel itself is so dull looking. parking is $-- a day! my bf called for towels and he forgot to ask for toothpaste and he calls them back right away and said oh im sorry is it possible to also get toothpaste? and the person on the other end of the line was like u already called for towels.. what else do you need?!? service is horrible!!!! also i left my moms iphone on the table and when we came back in it was gone!!! we had to call security (he was very nice) and he told us they were gonna have to investigate it.. we left the room at --:-- and when we called at&t they said someone tried to access the internet at - p.m that same day! and i kept calling the phone it was off.. cmon! u know when your phone is off someone stole it and turned it off! we filed for a police report cause this phone is very important!! we tried to talk to management but we just kept getting connected through security and said their insurance will have to investigate! we are a family that loves to stay at hotels sometimes we stay at hotels during the weekend and we have left things like laptops and cameras in the rooms and have never ever had anything stolen! we were pretty chocked. pls stay far away from this hotel!!!!!!!',not_happy
id44471,' i expected upgrades since the last review states that they do some updates in the rooms but not in ours. our room was bad the bathroom was the worse close to my family that is why i choose this hotel',not_happy
id44472,' with so many choices in san francisco i had a hard time picking just the right hotel. i have stayed at many kimpton properties like the hotel monaco right down the street but i wanted to try something new. the reviews and pictures on tripadvisor were good but i was worried about some comments that the bathrooms were small. but other comments like the cleanliness of the hotel and the design led me to book it for two nights after a work conference ended (and i stayed at the hilton a giant conference hotel). anyway the clift is right in the heart of union square and there is a walgreens and a starbucks across the street within a very short walking distance less than a block. very helpful. the hotel had a minibar in the room. the bathrooms were not too small they were very functional and the tub was a deep tub and the hot water and shower were great! i am picky picky and this hotel more than met my expectations. others posting on here are right about the cleanliness--i moved the curtains in a couple different places to plug in chargers and my laptop and ill tell you what there was no dust. you know how baseboards get grimy? the baseboards in this hotel were cleaner than my house. the room was clean. i really appreciated that. i never saw housekeeping but i tipped them well because they deserve it for the good work they are doing. you can tell when housekeeping doesnt care and the housekeeping staff at this hotel does care and is doing a great job. the design of the room was great. i loved the colors and the extremely modern and peaceful vibe. the bed linens were wonderful high thread count spotless white and housekeeping smoothed my bed into an oasis of perfection. when i came back from a full day of walking and shopping and saw my peaceful perfect room i was so . the front desk staff was highly attentive and friendly. when i asked where to print out my boarding pass the desk clerk immediately got on her computer and printed it for me without being asked. i would have been to do it myself. i didnt have time to visit the redwood room another reason to go back. the lobby was lovely. each elevator is a different color- purple red and green. youll see they are really cool. lots of trendy people coming and going some bachelorettes some hip couples businessmen who spoke french that is the vibe. and i liked it! : ) even with the possibility of mayhem due to the party look of the crowd my room was quiet and i got a great sleep. i came very early in the day and stored my bags and the clerk offered me a room on the second floor but thanks to other tripadvisor posters i asked to wait and get a higher floor. i think this was very good advice as i stopped by later and ended up on the --th floor where it was silent. wide hallways monchromatic color scheme. really neat. i liked that the windows in the room open. i loved the paint color in the room so much i wanted to ask what it was but forgot. the tv was great free hbo. there was a safe in the room which was nice. easy to get online although its $--.-- a day for internet service. when i logged on i saw lots of other wireless networks in the area but...i like to stick with known quantities. i didnt use room service but the menu looked nice. in short i loved this hotel. i loved the design the comfy bed the clean clean room the bath amenities smelled great windows that open premium channels on tv nice lighting and ambiance convenience of everything everything worked and nothing looked run down or in need of updating. im not posting any photos because nothing i took a picture of adds to the pics already on here. when i go back to san fran i will stay at the clift.',happy
id44473,' i have stayed at the menger several times over the years and have always enjoyed it this past weekend being no exception. but the menger is not for everyone it was built in ---- please keep that in mind if your considering a stay. even the new part is dated i myself prefer the original section but i also know what to expect a small room with a somewhat outdate small bathroom floors that creak and old but clean carpet. i like that sort of thing (especially the menger bar which is just fanatasically dark on a hot texas day). if it is not your style then your headed for disappointment. it is literally right across the street from the alamo and a very short walk to the heart of the riverwalk. this weekend is stay was in room ---- (the old side) king bed was comfortable older-scuffed but functional desk side table sitting chair tube tv hair dryer and lotion. had a grand time and wished i had seen the ghost.',happy
id44474,' our stay at the embassy north lax location was a great one. we arrived a little early (before check-in time) and were advised that our assigned room was not ready and that we could leave our bags. when we returned at check-in time i confirmed that we were assigned a quiet room due to traveling with our toddler. the nice desk clerk confirmed that we were on the -th floor on the quieter side. however she was reminded of a wedding reception that was taking place on that night and wanted to make things better for us. she upgraded us to a pure room on the -th floor that would not only ensure peace but also a reduced allergen stay in our room. this would much appreciated as id been wanting a pure experience so that i could decide if it would be something id pay for.....and i must say that those chances are probably greater now. the room was clean and spacious which is so helpful when traveling with kid(s) so that they can move around and not be cramped. breakfast at embassy is always greatly appreciated as well. we had some extremely nice wait staff members who made sure we were well taken care of each morning. we were glad to give them a nice tip at the end of our stay. overall great stay and highly advised!',happy
id44475,' we enjoyed our stay tremendously!! the staff were very accommodating the rooms were clean and comfortable.',happy
id44476,' ok the days inn isnt really all that top notch but it is one of the few smoking hotels-motels in the columbus area. i was close to the on ramp so getting around columbus was easy . well except for all of the odot construction. both the night-day front desk personnel were both friendly and accommodating. just what you need. while all hotels-motels need some work this motel was fine. it was clean free from bugs and it had a working refrigerator-microwave already in the unit. parking is free. and the rate is fantastic! (one hotel wanted to charge me $-- for a fridge $-- for parking and was over $--- a night!!) while i stayed here in february ---- rates were around --.-- a night...it might be more during the state fair. i did not eat at the continental breakfast as there was a mcdonald is right here...but the breakfast looked ok...hey it is free. so if you want to splurge stay somewhere else...if you want to save...stay at the days inn columbus fairgrounds.',not_happy
id44477,' the staff at the reception desk was very unfriendly and unprofessional. we had booked a room with a kingsize bed but they did not have any when we checked in. in fact they did not have a room at all because the guest in our room had extended their stay. that was normal business for them. it took - hours and - receptionist incompetence before we got a tiny dated room. the only thing this hotel has is a view to central park and a nice reception hall. the housekeeping forgot something every day-towels etc etc. the indoorclimate was very poor. we were there to celebrate my husbands birthday so the dissappointment was huge!! would never stay here again.',not_happy
id44478,' i stayed here with my boyfriend and his family one night before our early flight back to connecticut the next morning. we took a taxi from the pier (alaskan cruise) to this hotel and we were there very early: --:--am. obvisously no rooms were available but they were more than happy to store our luggage and let us use the phone to rent a car to drive back to downtown seattle. later on when we got back to the hotel (-:--) there was a little problem with our rooms (which we had already spoke to someone earlier). needless to say they gave us an extra room for free because i think they gave one of our rooms away. so they were very nice about it. the man shuttling people back and forth to the airport was so nice and had a great personality really funny! there seemed like a lot of places to eat along that strip it might be tough to cross the street though we chose the ihop up the street. the rooms were huge and there were a lot of channels on the tv. the only thing i would suggest is that you to make sure is that you sign up for the shuttle especially if you have an early flight because the seats fill up fast. in fact the shuttle time we wanted to take was already filled but the front desk was nice enough to call another hotel and get us one for -:-- in the morning. breakfast is free but nothing that great was there. all in all a pretty good hotel!',not_happy
id44479,' this is the second time that i have stayed at the jw marriott and both times ive been found the stay to be comfortable. the rooms are modern and clean and well set-up for a business traveler. there are several restaurants in the hotel which are fine places to eat although there are a number of restaurants in the general vicinity which are better.',happy
id44480,' my grown daughter and i stayed in a - bedroom suite for two nights. great location we always felt safe and it was a very easy walk to grand central st. patricks and rockfeller center. this was our first visit to nyc and we loved it!! a couple weeks before our arrival via email i had requested a quiet room plus i let them know what our eta was. i never received a reply. we were given room -a right next door to the elevator and behind the front desk. not quiet. the sofabed was uncomfortable and there was a large exit sign above the living room door that stayed lit up all the time. honest! at least it wasnt blinking!! the next am lamarr offered to move us upstairs. we packed and when we returned from our delightful day in ny our luggage was in a room on the -th floor. much quieter and the sofabed was better. plus the coffee pot in this room worked. oh yeah and the sign was not lit up! we really appreciated the breakfast goodies in the kitchen and had no big complaints about anything. we both felt the rooms were rather dark and dingy. clean yes but seemed to be decorated in browns and grays. could really stand some lighter colors and a happier feeling. the bath and kitchen have been refurbished and are a bright white with black trim. nice. i lost my grandmother is wedding band during our stay and reported it to lamarr. he said he would be sure to check with housekeeping. i thought i had left it in the bathroom in the first room (-a). no ring turned up and so i left my address and phone number with them before we left for the cruiseship on a --day cruise. after having been home a couple of days i emailed bwhh regarding the ring but did not receive a reply. a few days later i called and spoke with deneice. she sounded concerned and indicated she would have the handyman check the pipe under the sink in -a and get back to me. i never heard from her after that. i pretty much had given up on ever finding the ring but i did hope for better communication from them. the price was excellent in comparison to other hotels in the area but next time we will choose something like the grand hyatt for a few dollars more.',not_happy
id44481,' in june i stayed at the sofitel for a multi-day board meeting. my stay lasted three nights. location: excellent - right on the corner of --th and h streets nw. the mcpherson square metro stop is right around the corner and cabs are abundant. in addition a walk to metro center is only ---- minutes (depending upon your pace) where there is shopping and another metro stop. service: excellent. as expected bell staff were at the main door available to help with cabs and luggage. the concierge desk is directly inside the front doors which is very handy. the staff speak (at minimum) both english and french plus i heard staff speaking spanish to guests. front desk staff servers housekeeping. . .everyone was well-trained and attentive. ambiance of the lobby bar & restaurant: excellent. the hotel is a classic and the sofitel chain has kept it updated. the bar has many comfortable seats and done in dark browns and reds. the restaurant is bright cheerful and sophisticated. patio bar: the best in the district. it sits on the southwest corner of the block so there is no afternoon sun to blind you. they have large umbrellas set up high tables & stools as well as cushioned rattan sofas and chairs. you can eat outside have a drink - it is a wonderful setting. rooms: immaculate well-appointed comfortable and quiet. exactly what you need in a sleeping room. overall this is my favorite hotel to stay in when in dc. i highly recommend it.',happy
id44482,' i live in boston and had a free night at kimpton that was about to expire. this hotel had more to offer than some of the others in boston so i booked it. the hotel is conveniently located between many t stops (state park and downtown crossing). boston common is two blocks away and samuel adams grave is across the street. you also have a lot of great bars and restaurants within walking distance. the hotel is very clean and modern. the bed was also very comfortable. now the downside... there arent a lot of rooms on each floor which makes requesting a room away from the elevator almost impossible. i was able to hear the elevator dinging whenever i was in the room. kimpton is also a pet friendly hotel. ive never had a problem with this before but this time there were a few dogs on my floor and was able to hear them barking. granted this will not always be the case but i would recommend trying to get a room not on the same floors as people with animals.',happy
id44483,' with some forethought and a little luck the queen anne can be a gem. we booked a one-bedroom suite and were given room ---. it really wasnt up to par so we asked to be moved and were given --- which was a gem. this room has a turret and has been recently refurbished with new windows new furniture and bedding. the bathroom is spacious with room on the lavatory sink and tub to put your sundries. if we go back to san francisco wed request room ---. included in the price of the room are sherry and cookies in the late afternoon from --- p.m. and a passable breakfast in the morning. the staff was amazingly helpful and kind. we were treated almost as family. manager michael arranged our room move with sensitivity and speed. people on the front desk were friendly and helpful. concierege roberto recommended great neighborhood restaurants in the fillmore area and rescued an evening out. we had booked tickets for a performance in the rrazz room at the nikko hotel online but when we arrived they had no record of the booking. i had left the confirmation slip back at the hotel. with minutes to go before the performance we called roberto who raced to our room and found the slip. the fillmore area is an eight or so block walk from the hotel but the number - bus will take you there from right in front of the hotel in about five minutes. fillmore is filled with little restaurants and shops and not the standard stuff you see everywhere. we ate a lovely french meal at chouquet and had ok italian at via veneto. reservations are a good idea because this is a happening area and the restaurants are small. roberto will gladly make them for you. if youre over age -- you can ride the muni buses and streetcars (not the cable cars) for -- cents by showing any kind of a proof-of-age id. frankly most drivers never bothered to check when we asked for senior fares. take the offered transfers. they are supposed to be good for -- minutes but again the drivers rarely checked. a block and a half from the hotel you can catch several buses to union square and the financial district and the number - to the ferry building. from there antique streetcars run along the embarcadero to fisherman is wharf. a note of caution: the cars are jammed in the late afternoon with returning tourists so you may not get on unless you go to the wharf. we rented bikes from blazing saddles at pier -- on the embarcadero for a ride across the golden gate bridge to sausalito for lunch and a ferry ride back. it makes for a great half-day experience and we were blessed with incredible weather -- sunny and in the --s. memorable. all in all our stay at the queen anne was lovely. two fireplaces in the lobby made homecoming a joy. the rooms can be a mixed bag but some like --- are downright special. this hotel was built more than --- years ago which means some small compromises but not many. dont expect the spit and polish of a chain. the location is quiet and a bit away from things but excellent public transit resolves that.',happy
id44484,' there was a certain bad odor in room which you smell as soon as you enter. room furniture and bed were not clean. bathroom wasnt too clean either. this place is in need of renovation. breakfast consisted. of a half-filled milk gallon kept on table with two cereal dispensers. there was no bread or toaster in sight. juice machine was broken. occupancy of - out of -- rooms during weekend explains everything. only plus was free parking and freei internet.',not_happy
id44485,' this hotel is way over priced for what it actually is. the neighborhood is very nice for a relatively new and still developing complex but is that reason enough to pay $-- - $-- extra a night? the hotel itself is a very well kept building and the staff were very accommodating during normal business hours. after hours the place became a ghost town and when you could find someone they looked at you like you were a hoodlum who didnt belong. the rooms need work... the air conditioning was a noisy window unit with a fan that cannot be switched to a permanent on position. this reduces the overall white noise so now you can hear all of your neighbors and the interstate in the distance. the bathrooms were poorly maintained but spotless clean. how is that? someone comes in and polishes the loose faucets? seemed just like poor attention to details.',not_happy
id44486,' my husband and i recommend this wonderful hotel. we had a rather big room on -th floor. the staff was very kind and helpful and the location is just in the middle of everything. this will certainly be our hotel next time we visit new york',happy
id44487,' my boyfriend and i stayed at the james hotel for new year is eve and it was a wonderful experience. probably best hotel weve stayed at in chicago in a while. the location is excellent. just about a block from michigan avenue and several places to choose from for dinner - all within walking distance. everything went very smooth. all the staff members were very friendly and made us feel very welcome the entire time we were there. the decor of the hotel is very modern - which made it very different and interesting. it is not my personal taste but it was a nice change and very fun. swanky is the word that comes to mind. the rooms are very clean the beds are very comfortable and the products in the bathroom are top notch. from start to finish we had a great experience at this hotel. we are already planning a return trip to chicago in late january to celebrate a birthday and plan to stay at the james hotel again. by far the nicest hotel weve been to during our weekend stays in chicago.',happy
id44488,' the view of the river was great!!! the doormen were always friendly and welcoming. --- blocks to the brown line cvs and starbucks. we booked this room vai a site with blind pricing the only challenge was that we were three people and the room had a king bed. they brought in a roll-a-way bed and the bellman had to move the tv and than we had to put the bed up to move in the room. if it had just been the two of us the room would have been great parking was outside and $-- a night - which i believe is the highest weve paid.',not_happy
id44489,' the title says it all. pros: it is priced reasonably. it also comes with free wifi fee parking. rooms have a dorm size refrig. it is very close to whole foods. neutral: location. good location. close to gt and down town. but not in the middle of thing. you still need to drive or take a cab. negative: bathroom are clean but cheaply renovated ( ikea style) shower stall very small. old loud ac- heating unit in each room. hallway have a smell of old food( smells like left over kabob or currry). recommend for a couple of night if on a business trip. i would not stay here for leisure.',not_happy
id44490,' i stayed at the carlyle inn for two nights on a business trip. convinient location great breakfasts free wifi lovely courtyard. id say this is a great hotel for business travelers. it is true it can be a bit noisy in the rooms right on robertson but it wasnt a prblem for a heavy sleeper like me. id say bring along a pair of ear plugs if youre a light sleeper. i stayed in room --- which seemed plenty big enough for me and would have been perfectly acceptable for two. the room did smell a little bit funky (maybe very old cigarette smoke and carpet cleaner?) but i opened the window for an hour or two and i didnt even notice it. tiny parking garage can be problematic and street parking is only for -- minute time slots up until - pm after which it is fair game.',happy
id44491,' i stayed at the magnolia in june ---- while on holiday from australia. the hotel is very comfortable. the only negative was my room is air conditioner. the air vent was directly above my bed so it blew cold air on me in the middle of the night. this made for a disturbed sleep. i had a good view of west dallas from my room. but the breakfast was lovely and the beds were nice and soft. the receptionists were friendly.',happy
id44492,' we stayed here in oct of --. we booked through hotels and it was a steal at $--- a night. had we but known. all i can say is this place should rent by -- minute increments if you get my drift. the hotel was beyond filthy and there were q-tips stuck to the headboards some unknown bodily fluids on the bathroom tile. the tv is didnt work there was no hot water and the heater didnt work. the rooms were so small youd have to go outside to change your mind. our room wasnt clean when we got there we all slept on top of the bedsheets in our clothes...luckily my sister brought a few pillow cases. we spent all evening trying to find another hotel so we wouldnt have to stay there. the benches at penn station just down the street were looking so inviting. we finally found the next morning the howard johnson on -th. this place should be condemed.',not_happy
id44493,' loved the staybridge! it was very busy when we were there but everyone was so nice and helpful. my children and i loved the room - we ended up in a very roomy super child-friendly handicap-accessible suite (the bathroom was particularly roomy and easy for the kids to help themselves). we all loved the extremely well-planned breakfast spread (my son especially enjoyed the hot oatmeal vat) and the pool-spa area (it felt very cozy and private among the trees without feeling too isolated). we were able to walk across the street for chinese for dinner (there is also a convenient grocery store for longer-stay hotel patrons). a great night is sleep for all of us id definitely recommend the staybridge to anyone going through jacksonville. ive never put this in a review before but the *other guests* were also wonderful - everyone seemed to be friendly and in a good mood there so maybe that is another plus to the hotel itself? it sort of felt like a true home away from home after all. only con out of the hotel is control: the side road to the hotel entrance was under construction at the time of our visit so finding it & getting in was a bit tricky but not too bad. otherwise no other worries-complaints.',happy
id44494,' we were staying a couple of nights in chicago and chose this hotel mainly as the price was so much lower than those nearer downtown. the hotel was fine room was a reasonable size for a city hotel. breakfast was included and was standard motel type fare of cereal bread pastries etc and also do-it-yourself waffles the neighbourhood was pretty quiet yet still within easy travelling of the loop millenium park etc (the subway station was just a - minute stroll from the hotel). lincoln park is also only about ---- min walk the other way. the cab fare from ohare was $-- but we went back to the airport via bus - subway on our - day cta fun pass which was still valid for a few hours on our day of departure. if you dont have too much luggage it is straightforward - the bus leaves from right outside hotel get off at logan square and subway straight to ohare. a good choice of hotel in a good location',happy
id44495,' short & simple stayed here for one night and everything went smooth. the rooms are small however they are in great shape. i have stayed in many of the starwood properities in nyc and have to say this is the best bang for the buck. the only problem i did have is they did not have valet service. granted the garage was a few blocks over it would have been nice to have the car parked for you. would stay here again',happy
id44496,' after staying at the hyatt regency embarcadero san francisco several times on this --night stay august ---- i found we had aged out of its market. hotel not comfortable for seniors. no grab bars in tub shower or by toilet. slick difficult floor in tub to take shower. could not turn the sink lavatory handles without putting a towel over handle. long walk from elevator to room. very long walk from room to ice. very long walk from breakfast-bar restaurant to restroom. long waits for elevators and both check in and check out. gangs of kids running around playing in the atrium. the atrium is still awesome but next time ill come for a drink and sleep in a different hotel.',not_happy
id44497,' a brief note to mention how great our recent regency experience was. our return this past week continued a family tradiition as our -- year old son enjoyed his first nyc experience at this perfectly positoned hotel. from the moment we checked-in through our smooth check out four days later everything went seamlessly. the staff was warm professional and exteremly helpful with any questions we had. before our stay we had noticed on trip advisor that the hotels general manager responded to reviews both positive and negative so before our trip we decided to send him an e-mail asking for a minor request. his response was immediate and our request was taken care of by the front desk on the day of arrival. this personal touch is what distinguishes the regency from other large hotels in the city. we have enjoyed several great experiences at the regency over the years and we look forward to continuing our family tradition when their newly annouced renovation is completed next year..',happy
id44498,' its our second time in this hotel my family and other friends expend a week in wingate from - to -th december.. i can only say that is a very nice place to stay in midtown .the rooms are very confortable there are two magnific beds the bathroom is big enough. the breakfast is also very good.the staff of the hotel is realy kind. the guy at breakfast lunch (i think his name is fernando) is allways smiling and helping you if necesary.the staff at the front desk mainly in the evening ( mr russell makes you feel like at home) is very polite they say hallo every time and makes you feel comfortable during all stay.even the technician( that we need once for an air cond problem) is too a very friendly guy daniel i think was his name.i suggest to say to the two ladys at the front desk in the morning that smile a little bit to the guests is a good idea as they are the only unlikely point of the hotel review. anyway i hope to be back on ----.',happy
id44499,' we were in philadelphia when hurricane sandy hit: all the flights were canceled all the shops and restaurants were closed. stranded we suddenly had to extend our stay at the independent. and what a terrific job they did: several members of the staff came in and stayed at the hotel for three days to make sure they could take care of guests. they brought in food and extra wine. they let us know where we could still get sandwiches. they extended our parking privileges free of charge. and they put a cheery face on everything even as they prepared for power outages and other eventualities. after spending hours on the phone with airlines and car rental agencies that were not at all equipped to deal with the hurricane we relished the gracious service of the independent.',happy
id44500,' the staff at the reception desk were wonderful. very polite and helpful. now i know its not a - star hotel so my daughter and i were prepared for the worst. rooms very small remote for tv did not work but who cares we didnt watch it anyway. just testing. too busy roaming around times square. there was no curtain in the bathroom but i took care of that by hanging a towel over the window. yes the location is right there. just up the street about --- yards and there was all the action. thats exactly what we wanted. we drove down from montreal parked the car right beside the hotel for an excellent price. do not go to the one across the street. our cost was $--.-- for - days and the one across the street were going to charge $---.-- our beds in the hotel were clean and comfortable did not use the bureau because the drawers kept falling out. we were there for a weekend to see some sights and a show. we would go back to that hotel again simply because of the excellent location.',not_happy
id44501,' this hotel is close to penn station as well as the subway. we stayed just one night and had a corner room overlooking the large outdoor tv screen. we were able to watch olympics from our room! the attention to detail in the rooms is amazing. very comfortable beds and a wonderful shower with choices of shower heads. the lobby is very modern and enticing. thank you to stephen for his great dinner recommendation and to patrick for his assistance. really enjoyed our visit and will highly recommend this hotel.',happy
id44502,' was it the moldy - falling tiles in the bathroom the tiny room or the fact that the shower was like being pissed on from a frog with incontenance or maybe the fact that the bar staff were incredibly rude and unhelpful that ruined my trip to new york. if this is your first trip to nyc dont stay at this hotel.. or midtown for that matter',not_happy
id44503,' i stayed - nights and left on thursday may --th. i was in room ---. i am in the travel industry and i was in san francisco for work. although i think the rooms at your hotel are a “little tired” and need some updates the staff make the hotel one of the best i have stayed in for a long time. i travel extensively for my company in fact -- months of the year usually out of the usa so i am in many hotels worldwide. each member of the staff at the diva went out of their way to assist me with anything i needed. the front desk people are truly incredible also the room attendants and maintenance personall. apparently the hotel is undergoing big renovations with new carpets furniture and wall features so i cannot wait to return later this year to see all the room changes. the hotel is in a fantastic location as well!',happy
id44504,' stayed at this hotel for new year and the location for times square is spot on. we had a twin room which was not one of the refurbished ones but was very clean with maid service everyday. bathroom was on the small side but you can live with that. when in new york you dont spend your time in the hotel. staff were very friendly and helpful. cafe next to hotel where we had breakfast was adequate and reasonably priced.',happy
id44505,' stayed here to see a play and wander around the city. the location is perfect the view is great(was watcing the times square monitor from inside my room] and the staff went out of there way to help out.',happy
id44506,' the hotel is perfectly safe but the nearby neighborhood is not the type of place a tourist would want to walk around. i was also surprised at how few restaurants there are nearby. the hotel looks like it is had a modest renovation in the last few years. i would suggest requesting the -rd floor if you are sensitive to noise. i could hear the floor creaking when the guest above me walked around and the hotel was full so they couldnt move me. luckily the noise subsided by bedtime and i slept well. the room was clean and the wifi and hdtv worked well during my stay. while i wouldnt rate this hotel tops for the area it is a solid option if you want-need to be near the phoenix airport.',happy
id44507,' they hotel has many different rooms to choose from. we stayed there for - years straight related to a yearly sports tournament. as time went on we began staying in the - room suites. they are very affordable and have plent of room. the location of the hotel is about -- minutes from san diego which makes it not so far from the attractions. be careful though as traffic can get heavy at times.',happy
id44508,' convenient to the san jose airport excellent beds outstanding service. i would recommend this hotel to anyone traveling to san jose. the staff was extremely helpful and our stay was quiet and comfortable.',happy
id44509,' things we liked: great public space nice pool nice restaurants very friendly staff excellent conference facilities. things that could have been better: sketchy wifi bigger rooms updated bathroom especially the showers. would sty again but only if price is right.',not_happy
id44510,' i travel for business and am in nyc overnight about -- times per year for past -- years. this hilton garden inn is truly a value find. clean as can be great location very efficient check in parking garage next door at a discount great breakfast in the attached restaurant fridge and microwave in room and other amenities. for the price you cannot stay in nyc and find a hotel room as large as the ones here or as clean. plus free internet coffee in the am and cookies at night. what a find! this is the place to stay if you are a tourist or in nyc on business.',happy
id44511,' not only is this hotel aesthetically pleasing but the staff is professional and detail oriented. i would recommend the airport crowne plaza to the discriminating traveler.',happy
id44512,' after reading a few prior reviews of this hotel i was a bit apprehensive but either things have improved or the prior reviewers were overly critical. the desk clerks were very friendly and personable. the hotel was right in the center of everything so i didnt have to take any type of public transporatation; everything was within walking distance. the room was very clean. i had not been in a big city hotel for several years so i was afraid of bedbugs but after a thorough check the bed and all linens and bedding were perfectly clean. the bed was comfortable. there was a microwave and a small fridge in the room and a big screen tv. i would definitely recommend this hotel and i will rebook when i visit philly next time.',happy
id44513,' this was the perfect place for a two-night getaway with my husband. we come to san francisco at least once a year and while we are always looking for a bargain we really enjoy a place with good service and a little style both of which this place had in spades. we arrived too early to check in but the desk attendant graciously stored our bags and assured us that our room --- was very nice. she was right. the walls were a cheerful yellow the bed was king-sized the sheets were egyptian cotton there was a flat-screen tv and the floor was a highly polished wood. the windows actually open which is a welcome change from the hermetically sealed towers one so often finds in corporate-run chains. we found the room on travel zoo and had never stayed there before so all of this was a pleasant surprise. the hotel serves complementary wine and cheese from - - - p.m. -- nothing fancy but it was a welcome snack one afternoon when we arrived back after a long walk. a bowl of granny smith apples sits on the reception desk there for the taking and coffee and tea is available all day also free of charge. the hotel is on the corner of geary and jones on the tenderloin side of union square. it is an easy walk to union square as well as to the powell st . bart station. the embarcadero is a pleasant ---min walk away. we stayed over the weekend and this area is full of bars and therefore noisy at night. the double-paned windows help as do earplugs. if you forget yours they have a good selection at the walgreen is right down the block. if you are light-sensitive when you sleep bring something to cover your eyes. the window coverings here let in a fair amount of light though this room faces west so at least there is no direct a.m. sun. i think we really lucked out with our room -- this is a small hotel and i noticed while we were riding the windowed elevator that some of the interior rooms face the elevator -- when the room shades were open you could see the beds from the elevator! it would have been a major bummer if wed gotten one of these rooms. for us this was a great place to stay. having stayed there only once i cant say if our visit was charmed or typical.',happy
id44514,' ive stayed at the days inn harbor view maybe - times in the last - or - years. i usually take the train to san diego (i live in la) and this property is an easy -- minute walk from the station. usually i dont need a car because where im going is within a short taxi ride or i take the trolley (there is a trolley station - blocks away). it is also close to harbor attractions downtown and little italy (good italian restaurants). the downside is that the train tracks run behind the hotel. if youre light sleeper stay somewhere else. the property is in good condition. it is not a luxury hotel but the rooms are decent and ive never had any problems. the price is reasonable and im not expecting a --star property. on the downside if youre staying on the weekend it can get a little noisy in the parking lot late at night (im not sure why - duh - but it just does). also the free breakfast is nothing to brag about it is very basic. if you cant handle that a dennys is a - minute walk. there is also a steak house next to dennys called fat city that ive spent many an evening in it is not cheap but they have good drinks and food. if youre taking the train to san diego or want to stay close to downtown but not pay downtown prices i would recommend this place. i think it is a very good location and close to a lot of transportation options including the airport.',happy
id44515,' we spent four nights at beverly garland holiday inn from ----- to ----- ----. we loved the location and holiday inn shuttle bus can take you to and from universal studio and metro station. no need to rent a car for staying this hotel. we took metro bus and train to and from la international airport(lax) around two hours only if you are not in a hurry. metro train can take you to hollywood walk of fame and downtown la or even long beach. holiday inn cleanliness is about average. elavator inside pushbuttons are really dirty no one seems to care. i was advised by previos tripavisors that requesting to stay at eldorado building without freeway noise. we simly heeded the advice. overall you can not beat the location without paying a lot more than this holiday inn.',not_happy
id44516,' the hotel is very nice and the location is fine. however i had bad experience with one reception when i checked in. it was just sad the hotel hired one inexperienced employee and ruin their image. i arrived the hotel --- night at --pm. the reception asked me if i would like to pay $-- more per night to upgrade to a bigger room. i booked though price line and had already pre-paid everything so i told her a standard room would be fine. then she told me the hotel was overbooked that night so there was no more standard room available. wasnt i supposed to be upgraded for free? i didnt know if the hotel manager asked her to trick the customer to pay more or it was just her own idea. she worked on the computer for another - min then told me she would give me a bigger room on the first night but i had to move to a standard room on the -nd night. i was a bit upset and told her i would like to stay in the same room for all - nights. she told me she would give me a free breakfast if i agreed to switch room. it was already -- mins after i arrived and i was really tired so i agreed. however she worked on the computer more but still could not locate the room. finally she asked a more senior guy is help. this guy immediately found a bigger room and i could stay in the same room for all - nights. then she told the guy she didnt need to give me free breakfast anymore because i got the same room for - nights. she just said that right in front of me!! the guy was very reasonable and told her that was at least she could do to let me wait for so long during checking in. at the end i got free room upgrade and breakfast. however i am still not happy. i like the hotel in general but i hope the hotel hire the right person in the future. just one bad employee can ruin the image.',not_happy
id44517,' what can i say about this hotel except that we were really impressed. we stayed from the --nd to the --th august. we arrived in new york following a day of delayed flights due to fog which resulted in missed connecting flights and only to find out that when we finally arrived - hours after we should have that my luggage was still in amsterdam! so you can imagine that after the day we had we were expecting something else to go wrong! we arrived at approx --.--pm to be greeted by erin. check in was effortless and we were even provided with two little welcome bags. erin confirmed that as per our request when we booked through expedia that we had a room with a view. the room being on the --th floor and facing the empire state building!!!! a end to a rubbish day! the room was very clean and quite spacious with an american king size bed (three pillows wide). there were two bed side cabinets a wardrobe and a desk which was in front of the window and it covered the air conditioning unit. the tv was mounted on the wall facing the bed. you could easily walk around the bed and we managed to store our luggage leaving adequate floor space. the radio alarm clock had an ipod dock and there was also a coffee machine iron and ironing board. the room also has wired internet access. the bathroom was clean and was stocked up with plenty of towels and mini shampoo conditioner moisturiser and soap! here was even a fairly decent travel hairdryer. all things i was very grateful for considering i had no luggage! we received fresh towels every day even when we tried reuse some and the coffee and minis were restocked as required. we could not fault the housekeeping service. breakfast was busy however you do not have to eat in the breakfast area. it does depend on when you go. we took our breakfast up to our room on a couple of occasions. breakfast consists of cereal bread bagels fresh fruit microwavable sausage and egg muffins (yum) yoghurt a waffle iron pastries fruit juices and more. items were restocked regularly and everything was fresh. there was a conveyor type toaster to make toast and heat up bagels etc. tea and coffee was available all day next to the free to use internet enabled computers. water usually flavoured with oranges was available at the main reception and was very welcomed after having walked lots during the day. occasionally there were also cookies or muffins! the location of the hotel is very good and the street was fairly quiet. yes there was construction going on next door however we were informed of this when we checked in and this didnt particularly bother us as we werent there to have lie ins and stay indoors!!! the nearest subway is ---- minutes walk and the empire state building times square grand central station new york public library were all within short walking distances. oh and of course the shops on -th avenue! walking down -th avenue also takes you straight to central park. the staff were always friendly and to help in particular erin daniel and joseph who all went out their way to try and make our stay as pleasant as possible. we stayed during the hurricane and the staff kept us well informed of the hotels plans. on a previous trip we stayed in the new yorker hotel which set high standards but this hotel easily outshone it on all levels. next time we visit new york we will definitely be checking in to the fairfield manhattan--th avenue! thanks for a wonderful stay!',happy
id44518,' rooms not ready(-hrsbehind) staff was rude. finally given - rooms for our group of - & beds werent made. - person was promised a cot upon booking & returned around -am & still no cot. after this horrible experience i wrote a complaint letter and it was given to an employee for the co. & her boss said it is only one complaint but couldnt really help us. i wanted another stay for - night to make up for this- they said no. we booked this - months in advance!!!!',not_happy
id44519,' this is a decent hotel with friendly and capable employees but the walls must be paper thin. i could hear everything at night: people in the hall the next room is tv and everything going on outside. i could hear sirens horns and buses like i was on the street but i was on the twelfth floor! they have sleep number beds and they hawk them like crazy everywhere in the hotel but they actually are very disappointing. nothing special to them at all. overall i would stay there again because it is a nice hotel but hopefully id get a room with a little more noise protection.',not_happy
id44520,' i stayed - weeks on a business trip. i was skeptical at first because of the reviews about the location but it was the complete opposite. very safe and clean area. yes there are strip clubs but i dont think i would have noticed them at all if i hadnt read it in other reviews and went looking for them! great location near the airport-sea world-old town-downtown-san diego zoo-beaches etc. and easy access everywhere with major highways very close by. oncoming traffic was never an issue in getting to the hotel. i found the more traffic there was the easier it was to get to because people would stop and let you in but i never waited more than -- seconds to turn in and it was usually --- seconds. the staff is very friendly and not bad to look at either. they are great to offer recommendations for food-sight seeing etc. and quick to provide directions as well. the room was very big clean and even had a balcony overlooking the nicely maintained pool area. they offer about what most other hampton inns do (coffee maker flat screen tv abundance of towels iron etc. so it was nothing less than everything i expected). breakfast was something i looked forward to every morning. fresh fruit juice diy waffles eggs meat yogurt bagels cereal coffee all day. much better than my normal average breakfast when im not traveling. the internet is one of the faster ones that ive experienced from a hotel as busy as this one. i would highly recommend staying here and am glad that i did!',happy
id44521,' we stayed - nights in giraffe and enjoyed our stay. hotel location was good if you prefer something else than just a tourist populated area. area seemed to be very safe and not too busy: we were able to sleep our nights although you could hear the traffic noise but that is new york i guess. our queen-bedroom was surprisingly spacious and very clean. only small minus we can think is the views from the room windows or merely the lack of the views. breakfast room was home-like and staff serving it very friendly. staff overall was helpful and friendly. - we definatelly woud recommend this hotel for people looking for an elegant and peaceful stay in new york!',happy
id44522,' i really enjoyed my recent stay at the tabard! it was my first time in dc in many many years and the hotel is charm and hominess made me feel like id never left! the people at the desk were extremely helpful answering my many queries and the location put me in the very center of everything worth exploring in the nation is capital. the quality of the restaurant is also something that must be experienced by anyone interested in great food in a great atmosphere! i cant wait to return and i wont wait all the years i waited last time!',happy
id44523,' the reason i stayed at la quinta with my family on vacation is because i can expect the same top notch quality and staff professionals i encounter on my business travels.',happy
id44524,' i read many reviews before choosing which hotel to book and eventually settled on amsterdam court hotel. it sounded like the majority of reviews on this hotel were positive and that bedrooms were not too small. our guide book had also said it was for the more upmarket traveler! unfortunately our experience was far from this. the location is great but compared to other hotels in ny this is very small with a small and dark lobby area. we had paid to upgrade to a king size bed but the room itself was very small and dark looking on to a concrete wall. on our second night we had a nightmare....i was woken up at -am by the sound of mice under our bed. i was hysterical! we walked the streets of ny from ---am trying to get somewhere to sleep. alarm bells should have rang when i saw the mouse traps. we could not get a room anywhere else that night so had to go back to the hotel and swap rooms in order to get a couple of hours sleep. the room we were given to sleep in looked like a prison cell with a tiny double bed (looked more like a single) and i was relieved we had paid for the upgrade! this room also had mouse traps so the problem must be hotel wide rather than an isolated incident. luckily expedia moved us the next day and we went to park central hotel which i would thoroughly recommend. much more like a proper hotel. we lost a whole nights sleep and pretty much the next day of our holiday sorting this out packing moving and unpacking and were knackered! during such a short trip to loose this much time means a great deal. i work in the hotel industry and cannot believe that a hotel that knows it has a mouse problem will continue to take money and bookings for people to stay in rooms which are rodent infested. i am only glad that i woke up and heard the mice otherwise we would have spent our whole stay with them running around our room at night. they were even in our wardrobe and shredded up papers we had left there. take my advice - dont risk it.',not_happy
id44525,' i love holiday inn express hotels but i never will stay in this one again. pros: close to attractions (movie theatre club restaurants shopping); free breakfast; pass to la fitness gym across the highway; staff was amicable cons: right in front of i--- freeway so horrible view; not a lot of families; parking lot was small and inconvenient for big truck parking; bad lighting in parking lot - i did not feel safe; could use some updates - hallways and bathrooms were dated and stuffy',not_happy
id44526,' this hilton is nicely located close to gaslamp area end petco park. the hotel is very large and not very cosy. there was also a long queue at starbucks every morning it took -- minutes to by a coffée. but the hotel is very stylish very clean and have comfortable rooms and the pool area is also nice. alltogether a pleasant stay.',happy
id44527,' while the staff a this hotel was professional and kind i just didnt like it. the lobby is sparse but modern in a vaguely euro typo of way. the staff was very professional and midwestern nice but it was as if they were trying too hard to be cool . the rooms are very well appointed and elegantly designed but it was a disorienting display of blue lights strange textures and poor ergonomics. the room was comfortable but it didnt feel like home. i couldnt wait to check out.',not_happy
id44528,' first impressions: the lobby is extremely compact but rooms are larger than one might expect in midtown. my sense is that anyone complaining about the size of the rooms hasnt spent much time in midtown hotels. check-in was someone chaotic due to the limited space in the lobby but i was checking in at check-out time and they were able to find a room despite my early arrival. the good: the gym is extremely well-equipped and unlike some competitors free. the location is great for business travelers and those not wanting to be surrounded by tourist traps - it is located far enough off -rd av to be relatively quiet but close enough that it is very easy to hail a cab. there is an amish market a diner several irish pubs a japanese restaurant and the palm within a block of the hotel so a wide range of options. the rooms are smartly laid out with plenty of storage space. wifi speed was generally decent. the bad: the restaurant is bartender who spoke with a heavy eastern european-russian accent was not good at all. he was overwhelmed by about - people in the bar area and seemed to forget to place anyone is orders. surely there are professional capable bartenders looking for work in the nyc area. also the shower in addition to requiring an instruction sheet did not always have sufficient water pressure to stay in shower mode. the ugly: despite - --- and - star ratings there is one thing about the hotel that is more fitting a -- or --star property: the doors to the rooms. they close with considerable momentum and noise and if god forbid one of your neighbors closes their doors the walls in the room begin to shake. considering that the headboard to the bed is built into the wall this is a bad thing for anyone trying to sleep. do not under any circumstances ask for a room on the -rd floor. the gym is located on this floor and it is open -- hours and it has the same sort of door as the rooms. there also is a breezeway for housekeeping on this floor that is used frequently and has a door that thunders when it closes. also the neighboring showers are very loud when they are in use. the hotel pleasantly accommodated my request to move to a quieter location though they insisted no one had ever complained about the doors. i find this very hard to believe. all in all the pros probably outweigh the cons but if youre expecting a --star property this isnt it.',happy
id44529,' we stayed here for a work conference so fortunately we did not have to pay for the trip. however i wouldnt choose this place for a holiday. the decor is very outdated you have to pay for everything you use and often the room is not cleaned properly (lipstick on glasses). a tiny coffee maker is all you have in the room (no fridge for milk etc). however we received friendly service and the restaurants were ok. if youre looking for a getaway do not come here. this is stricly for business.',not_happy
id44530,' public hair on the floor of the bathroom bed bugs on the bed a bad smell in the room and a double charge for the stay. the hotel would not refund the money for the first charge and charged us again. managers were not able to talk to us even two days after we left. i think this is a good reason not to stay in this hotel.',not_happy
id44531,' we got a discounted rate at this hotel which made it an excellent value! the grounds are beautiful the rooms are nice the beds are sooo comfortable the shower was nice and hot (and stayed that way for a long time). all in all it is a great hotel to stay in. this is my third time here and each visit has been great!',happy
id44532,' perhaps the best hotel i have stayed at in several years. everything was exceptional. the check in was very quick considering how large the hotel was and the check in staff was very friendly. the room service was fast and the hotel staff did not hesitate to send anything we requested to the room. the room was very spacious and clean and bed was comnfortbable. i appreciate the historic aspects of the hotel so some of the bathroom amenities and fixtures were slightly dated as one would expect. overall a fantastic experience at the waldorf.',happy
id44533,' made a reservation for an aaa and booked a city view room. tried to check in at -pm the clerk said the city view rooms were not ready yet. dropped off the bags and off i go. return at --pm assigned room ----. there are -- floors in this hotel so a city view is half way up the hotel? i saw a brick wall and roof and a very small part of another street. too tired ill complain later. have a morning detail so out and about again. return and order room service. service was positive. wake up at -am to get a work out in. fitness room and pool open at -am. i go down to the front desk and the young lady tiffany said the fitness room opens at -am. you cant ask security to open it? she will not open the fitness room. poor customer service. this place sounds like the omni up the street. id hope for better service as im a hilton honor is member with - stays this year. a cabbie walks in the lobby and ask who needs a cab? tiffany says no one. then why do you have the taxi light on outside? i cant turn it off sorry. lying through her teeth when the cabbie leaves the security lady turns off the taxi light. turn off the light and too lazy to open the fitness room. the previous two stays here had no problems. i dont plan on staying here again period.',not_happy
id44534,' at the first night bath towel is missing so i left a note. at the second night everything is ok so i let - dollars. at the third night the room was not cleaned so i left only two dollars at the fourth night unbelievably the bath gel and treatment was missing and my toothbrush and toothpaste were missing! i could not help that it was done on purpose!! i have never experienced such a poor housekeeping at so-called star hotel!!',not_happy
id44535,' we stayed at the cosmopolitan from the --th to --th of september this year. it had great reviews on trip advisor especially where cleanliness was concerned. we were not dissapointed. the room was spotless and cleaned daily. bathroom was quite small but again spotless and modern. people mentioned the rooms being quite small but we thought it was more than big enough. im -- and found the standard double bed a smidge short but it never caused me any sleepless nights. our room was on the street side so we had a view but it was a wee noisey. take earplugs for sleeping. what the hell it is new york. it is meant to be noisey! ask for a room off the street side and it is much quieter. the staff were polite and friendly and the area is brilliant. a short walk to soho greenwich village wall st etc. subway station on your doorstep is very handy. loved new york loved the cosmopolitan. check out the patriot bar beside the hotel. a kind of cross between cheers and coyote ugly.(guys you will love the barmaids!)',happy
id44536,' i have been traveling to el paso for years and have driven by the chase suites hundreds of times. i decided to check them out with my last visit and it is now my place to stay. love the spacious rooms and the reasonable price. they also do a nice job with the breakfast and evening meal.',happy
id44537,' i would like to take this opportunity to recognize samantha and nicolette who are servers at the draft sports bar. both were friendly courteous and provided great service. i hope that their managers will realize what great employees they are.',happy
id44538,' i have been coming to houston on business for - months and during that time i have stayed at several hotels - renaissance greenway plaza embassy suites near galleria sheraton suites near galleria westin oaks westin galleria houston medical center and the st regis. up until now the only thing that separated the st regis was the level of service that is typical to the chain. the valet guys bellhops concierge front desk the bartender all are very well trained in providing top notch service. personally i actually would prefer less attention but if you like being pampered this is the place for you. the hotel itself is rather dated (cabbie told me it used to be four seasons or ritz carlton) and probably would have been considered nice back in the day... but during my last trip i stayed in one of their deluxe rooms that had recently been refurbished and wow what a great upgrade. the old furniture was replaced with new dark walnut leather sofas and ottoman contemporary desks and entertainment center redesigned bathrooms with modern kohler fixtures and a -- inch lcd and dvd player. my only complaint was that their cable service did not have offer any hd channels. as of ---- only the -th --th and --th floors had been refurbished and the other floors are in the works. the gym is small but clean with - treadmills with tv is - stairmasters with tv is a sitting bike machine a couple nautilus weight sets and offers complimentary water bottles and headphones. the men is locker room has - large individual showers and a dry sauna which i didnt try. the gym faces out to the pool which is a decent size and offers plenty of seating just to chill with some wine. the hotel is about a -- min walk to the galleria or - min by car. overall the st regis offers the best combination of price service and room quality in houston. many of my local co-workers come here on their anniversaries. highly recommended.',happy
id44539,' after reading previous reviews we knew this was supposed to be a nicely remodeled property - minutes away from all philadelphia is activities but were pleasantly surprised when we entered this beautiful hotel in the quiet part of the university city. the entrance is stately and welcoming. valet is immediately at your car willing to help. front desk is extremely friendly and helpful. everything is spotlessly clean thoughtfully designed with modern rich feel all around. we asked for a quiet room and were lead to a room at the very end of the hall on the top -th floor. it was two doors away from the fire entrance and the front desk employee who showed us the room told us that there will be security guards using that stairs throughout the night. she offered to show other rooms and was very understanding and accommodating. we picked the room and were very with the choice. the night was extremely quiet. the rooms are very modern (as others mentioned). amenities are top quality including dawn pillows and blanket. bathroom is extremely clean towels are soft and thick two shower heads (one removable which is now rare in american hotels) water pressure is incredibly good. the hotel is definitely targeted towards upenn visitors but can be a great retreat place for couples in the city. the only missing part is a swimming pool and sauna but fitness room was good equipped and clean as everything else in the hotel. two small glitches in the hotel service: -. valet - $-- overnight parking and slow car delivery in the morning (had to wait for almost -- minutes). -. housekeeping - we ordered extra towels via ipad and did not receive them in - minutes as the ipad advised us we would instead we got a phone call around -am advising us that the towels will be hanged on the doorknob. other than above mentioned service glitches id recommend this hotel to everyone and will return soon.',happy
id44540,' over a year ago we stayed at this property for spring break. the visit was so bad that i wrote a review on trip advisor and was done with this property. i should point out that i am a marriott gold customer and have stayed in marriott properties around the world. this is by the worst hotel stay i have ever had then and now. the property itself is nice but the service is so bad that it ruins the entire stay. the people at the front desk are rude they were making bad remarks about the guests and being rude to people as they checked in or asked questions. the management of the hotel is completely clueless. when you approach one of the jackets they are too busy to even talk to a customer. marriott has a real problem they dont know how to run such a big resort. they are losing a lot of loyal customers. heaven forbid what will happen with the tpc golf tournament comes to this hotel i suspect a train wreck.',not_happy
id44541,' just returned from the hilton gaslamp quarter. my fiancee and i stayed here over labor day weekend. we arrived at the hotel at -- noon. we arrived early due to the san diego padres game that started at -:--pm(petco park is a five minute walk). we left our luggage with the bellman. we came back after the game at about -:--pm the front desk informed me that the room i reserved was not available (junior suite). at first it appeared as if she was not going to upgrade me but i gave her the look and she upgraded me to one of their higher suites. the suite was in a different building known as the lofts on -th avenue. i appreciated the free upgrade but was a little irritated that the original room was not available. how does that happen if i already reserved it online? anyways the upgraded suite was fine. there was a jacuzzi inside which helped us unwind after our long days of seeing san diego is sights. i live near los angeles and come to san diego quite often. this was the first time i have stayed in the gaslamp quarter. i usually stay in mission valley or hotel circle area. i would return but just make sure your room is available.',happy
id44542,' we arrived friday night at -pm and took the not free shuttle to the airport at -am saturday morning to catch a flight. our main reason for booking was to leave our car parked there for free instead of parking at the airport (we drove from savannah to catch a much cheaper flight and still saved money after paying for gas to the hotel and the hotel charges). the room was the tiniest hotel room i have ever seen. the bathroom was normal size and almost as big as the room itself. very outdated (tube tv) and smelled like smoke even though the entire hotel is supposedly non-smoking. the front desk staff were nice but not very informative. i dont think they would have told me anything if i had not asked a stream of questions. my absolute biggest complaint was the free shuttle. there was confusion between the hotel and the shuttle company. after being charged on the way to the airport i called the hotel to find out what the deal was and they insisted that it was free and i should not have been charged. on the way back the shuttle company employee called a higher authority when i challenged the charge; the higher authority confirmed that the contract included a per-person charge. get it straight guys!',not_happy
id44543,' my husband and i stayed there two nights first night was not bad it seemed clean the bed was comfortable..the second night there was roaches in the bathroom by the bed.. we will not be going back..',not_happy
id44544,' booked a last minute room on the club level for the weekend and found it to meet our needs for a hotel in the baltimore downtown-inner harbor area. check in was quick and friendly took advantage of the free drinks (beer wine soft drinks) and snacks (potstickers potato fritters veggies cheese and crackers) available at the club level hour. also ate the continental breakfast which was fine- but nothing special (bagel fresh fruit juice-coffee-tea and one warm iten-small wafles our morning) room was average size comfortable sleep number bed and clean bathroom. toiletries were of nice quality and room had two sinks one in the bathroom-one just outside the bathroom door. overall thought this was a good hotel for a fair price (especially considering the club level benefits of the hour and the comfortable bed). we paid $--- on a weekend night when most of the rooms in the city were booked.',happy
id44545,' we stayed here for - nights and the hotel was ok the room was standard the view not spectacular due to the fog but what we will remember mostly is the hotels high parking cost --- usd for the period we stayed. it is indead san franciso and parking is expensive everywhere. we would advice travellers that start their journey in san francisco to pick up their car at the rental agency on the day they leave the city because you don’t need the car in the city at all.',not_happy
id44546,' a little walk to george town (well worth a visit) the hotel is about -- minutes from the lincoln memorial ideally located if you enjoy walking to the main places to visit. the hotel staff where friendly and helpful although i didnt have breakfast at the hotel. the wonderful westin beds are just the best along with the double shower heads in the shower.',happy
id44547,' stayed here half-way through our honeymoon. hadn’t pre-booked the hotel just drove around fisherman’s wharf and this was the most reasonably priced hotel we could find. great location in the city centre – just five minutes from fisherman’s wharf. parking also available within the hotel grounds but quite pricey as it was a valet service. hotel décor was contemporary --s-esque but quite nice – very classy feeling! convenient sports bar next door for eating-drinking locally but also within stumbling distance of some very good bars – a few of which were irish! would definitely recommend staying here to others whilst visiting san francisco.',happy
id44548,' i really would like to give this property the highest rating. unfortunately all i heard last night were the sounds of police and fire alarms...i counted - times. i woke up having had only had --- hours of sleep and have been exhausted since. i was on pretty high floor but it felt like the sirens were coming thru my room. other than that i loved this hotel. the staff are awesome friendly helpful. the rooms are lovely modern no carpeting a little small but that did not bother me. espresso maker in the room!!!! i was in business class. no one told me there was a hour and snacks at night. when i called for my wake up call is when i was told so that kind of sucked. the outdoor pool is great. the indoor pool is very nice but it was extremely wet around the indoor whirlpool and i slipped. i was surprised housekeeping was not mopping up the area more frequently. another guest complained about it too. anyway i will stay here again if i can get a quiter room! location is great.',happy
id44549,' the rooms were wonderful and clean and the staff was extraordinary! only complaint was that the pool closed at -. very much recommend this hotel!!',happy
id44550,' we stated st this hotel for one night. very nice location esp if you travel by train. however the room was very cold and heating is not on until late october. it toon us several calls to - people to get a heater. the rate we paid was about --- per night... appear angle heat was extra ;)',not_happy
id44551,' i should have learned my lesson. every year in march i attend a meeting held here. i usually stay around the corner at the fairmont or just up the street at the swiss hotel. for some reason this year i forgot how horrible this hyatt is. here is a summary: -. failure to honor a reservation. even though a special room was requested at time of reservation and even though i called the afternoon i was to arrive to verify that special room request when i arrived at -:-- pm the room was not available. there is nothing we can do we are full. -. when i arrived in the room (-th floor west tower) the room reeked of cigarette smoke -- really?? yes really even in ----. and those f you who have had this know that nothing can be done. i did call -- i told my story and then was sent to a second person to tell the entire story a second time -- the first offer was we will have housekeeping come and spray. of course those of us who travel frequently know this will not work. then if you can leave the room for a couple of hours we can put a machine in there. leave the room? not possible then - certainly the next day. well we could buy you dinner and then you could return to the room. again i had work to do not time to sit alone for two hours in a restaurant waiting for the room to be de-odorized. and of course they were full. nothing could be done. -. room service -- the first night -- to begin with i was on hold for -- minutes -- at - pm and then i ordered tomato soup a reuben with fruit as the side choice and a glass of chianti. ten minutes later i was called and told they did not serve the tomato soup any more and it should not have been on the menu. i was offered tortilla soup. five minutes later called to be told they were out of tortilla soup (it was st patrick is day and they offered me irish stew) - i chose the chicken soup. and yes there was one more call. -- minutes later i was called and told that i had an old menu and that they did not serve the chianti by the glass any more. well that was quite an experience. -. bell service - simply put when they have a large convention do not expect any bell service unless you are willing to wait ----- minutes for it. enough said. i could go further but this is already too long. i stayed at the fairmont for the rest of my stay. thank goodness. and later in the week i get to go to dallas where there is a great hyatt. never again for this one.',not_happy
id44552,' we spent the last - days of our san diego vacation here. we had a room overlooking the pool and had a great view of the ocean. as others have said you can see surfers at all times of the day. it is a great location on the beach and easy to walk anywhere you might want to go. the staff was great and offered great tips. ask at the desk about chairs for the beach and umbrellas as several travelers buy them and leave them there. we would definitely come back when in the san diego area!',happy
id44553,' just got back from our seven day trip in chicago it was our first time to visit and i wanted to share my review of this hotel some great eating and sight-seeing places to go to and some mistakes that we made. first of this hotel did not disappoint whatsoever. we found a great deal online to stay here and let is just say we either got really lucky or there was a fluke in the system. it is our first time to stay at a w hotel and we would definitely stay here again. im not sure if id pay for the normal price because it is a bit steep but if we find the same deal again or when i become a multi-millionaire then definitely i would pick this hotel and location again. things i liked about this hotel: -) location - youre right in front of lake michigan and navy pier which is about a - min walk from the hotel. michigan ave (or the magnificent mile) is about - or - blocks from the hotel. -) acura service - we didnt find out about this service until our -th night there but acura partnered with the w hotel to take guest from the hotel to anywhere within the city for free. you just have to fill in a marketing survey once and you can pretty much reserve as many times for them to drop you off at any location. only thing is they dont do pick-ups so you either walk or take a cab back to your hotel. -) great lobby - we got here on a thursday and left on the following thursday. the whole time we were there there was always something happening down at the lobby bar (even on a monday). it seems to be the place where guests and locals hang out. it was a fun place to sit and hang around. -) staff and concierge - the staff was very friendly and attentive. when we checked in the lady at the desk gave us a free upgrade (--th floor lakeview). the w truly lives by the whatever whenever motto. they brought us everything we asked for at whatever hour (band aids at -am delivery menu is at -am whatever) and didnt expect a tip. at times they dropped it off so quickly that i didnt even have a chance to tip. when i did they were very appreciative. things i didnt like about this hotel: -) pricey cocktail drinks - it is like ordering drinks in l.a. granted their mojito is one of the best ive ever tasted and theyre actually known for making good mojito is. i think it cost $-- for one. -) whiskey blue was fairly small and didnt have a dj. more like a lounge. chicago by far has the best eating places that can be found in any one city. every place we went to...granted there was a lot of research done in our part...was phenomenal. one thing i would definitely miss about chicago is the food. and we didnt even have the chance to try them all. well maybe next time. great eating places that is a must try: -) gino is east - definitely worth the ----- minute wait for your deep dish. we got the meaty legend. love the new york style pizza and this one was pretty close. ive seen that they have several locations...not really sure which one was the original but we went to the one on the corner of ontario and wells. dont forget to bring a marker as they allow you to tag their walls. -) al is italian beef - one of the best...if not the best italian beef that is out there. definitely need to get it w- hot peppers and dipped in the sauce. they even deliver!!! -) ditka is - im pretty sure everything in the menu is good but the one we tried was the pork chop and ny strip steak. perfectly cooked and seasoned. the mac n cheese w- bacon is an absolute must. trust me. -) silver palm - we saw no reservations w- anthony bourdain. if youve seen the chicago show then you know which one im talking about. a little scared that it was all hype but the three little pigs sandwich was amazing. one piece of advice make sure to ask for the gruyere cheese (our mindless waitress forgot to mention they offer it w- gruyere and cheddar cheese) so we got the cheddar thinking it only comes with one kind. oh and the onion rings were awesome too. -) le bouchon - located in wicker park-bucktown. if you love french food you definitely have to go to this place. it is a hidden gem in a somewhat residential neighborhood. the place is very tiny and was always packed (we got there an hour before our reservation thinking we could be seated early but to no luck). so make sure to make reservations. really good price. three-course menu is about $--! on tues all items are available for the prix-fixe. the boudin noir is excellent. things to see: -) art institute - probably one of the best condensed collections of famous paintings weve seen so far. weve been to metropolitan museum in ny louvre museum and musee dorsay in paris and getty museum in l.a. but the art institute in chicago was astounding. you must try to get here early as we got here late in the afternoon and there was not enough time to browse around and really appreciate the art. definitely a must see. -) the signature room (hancock tower) - we wanted to see the city landscape and this is one of the best places to see it. you can also see the city view up in the sears tower but you have to pay a fee to go to the observation deck (i think it is $---person?? not sure) so instead of paying $-- to get a ----- min view why not put it towards food and cocktail where you can sit down and enjoy the view for -- min. or more? women the view from the restrooms may be the best. other tips when visiting chicago: -) taxi cabs - before going to chicago we read in one of the guide books that the cab fare cost about $---$-- from o’hare to downtown which we found reasonable since it is a -- min. drive there. we could have taken the el train but with our big luggage’s during rush hour??? not sure if it was a good idea. our cab driver seemed nice and was telling us there were two ways to get there. the short route or the long route. logically we chose the short route but he told us that even though it was shorter in route it will take longer because of traffic. so we opted for the best route he recommends. well when we got to the hotel our bill ended up being $--!!! we were shock at the cost and he reasoned the additional cost was for toll charges and blah blah blah. well we found later on that we pretty much had been duped. the concierge told us the cost shouldve been around $-- and there were no toll charges to be charge. he said that the cab drivers in chicago own their cabs so whatever money they make goes entirely to them. and any additional charge is all up to their discretion. best bet is to find out the cost for shuttles (make sure it is a flat rate) coz you dont want to be stuck in a traffic w- the meter running. or better yet make sure to pick midway as your airport as it’s only -- min. from downtown. we took the el train back to ohare around -:-- in the morning. definitely worth it coz the train was free and clear. -) do take the el train to go around the city – it only cost $-.---person for a one day unlimited ride pass. it is definitely great if you’re planning to venture out of downtown. things we didn’t like about chicago: -) poor transit layout. not as effective as other cities like new york london and paris. very few trains run east-west. -) people were not as friendly as we thought they would be. hope this helps.. =)',happy
id44554,' stayed here for three nights in march and was very pleased with the hotel. welcoming front desk easy check-in. simple but pleasant lobby with a small market for snacks. breakfast served not free which i didnt sample. a small bar that had a pretty good crowd on weekend nights. the room was immaculate very spacious wonderful bed nice furnishings in good shape. excellent free wifi. only complaint -- no in-room safe so you need to use a safe-deposit box at the front desk. this location is convenient to the metro but is in an area that is just now developing restaurants shops etc. not much to do in the area but easy to get where you need to go.',happy
id44555,' my husband and i got married june --th ---- and we initially spent our honeymoon at aventura spa palace. but our first night before we left that monday we spent in dallas at the hotel crescent court. oh my gosh! this hotel is number one in everything; style class elegance service ambiance! we were greeted among arrival and our cute little ford ranger felt out of place amongst the mercedes bmws hummers bentley is and porsche is. anyway my husband had kept this night a surprise for me. he booked a honeymoon package and when we checked in we were congratulated and immediately upgraded over $--- to the metropolitan suite . when we got to our room with the bellman he opened the door and we were standing in a - story suite with a spiral staircase a bathroom downstairs and a full bathroom and loft-style bedroom upstairs. we also had a french door balcony that looked over the pool and courtyard. a few minutes later we recieved a cart with freshly chilled champagne a mini wedding cake with white fondant icing and gooey chocolate inside fresh flower and a note from our gm that night. also in our package was a - course meal to be either served at the restaurant or in our room and breakfast. it was incredible! one of the events that made the night complete was seeing shaquille oneal and the rest of the miami heat walk through our lobby! yes the miami heat was staying in our hotel and about to leave for the second game in the nba finals!! that was awesome! please stay in this hotel and enjoy it like we did. we actually could have stayed here for our whole honeymoon and that would have been fine!',happy
id44556,' i hardly ever comment on a hotel but i just want to say in all sincerity this place leaves a lot to be desired. it was clean enough and the location is good but that is it. we were there two nights for a conference and the problems were as follows..... alarm siren went off every four hours the whole time we were there no hot water at lavatory the restaurant inside the hotel just plain sucks bathrooms are ridiculously small cost $--.-- per day to self park the starbucks located inside lobby serves wraps for $-.-- that will make you sick as a dog (they keep them till they sell them i found out) for their rates internet should be free in room but they charge $--.-- per day coffee maker in room didnt work etc. etc. i could go on and on. there has got to be a better place to stay in san antonio than this.',not_happy
id44557,' every august my daughter and i head to union square for back-to-school shopping. usually i choose a hotel very close to union square for the best price i can find. this year i wanted a special hotel because we would also be celebrating my daughter is --th birthday. when i made reservations at the petite auberge i mentioned my daughter is birthday. a week before our arrival the hotel staff called and offered an upgraded room in honor of my daughter is birthday. very generous! the hotel is charming and quiet within walking distance to union square. the hotel is not as close to union square as other hotels i have stayed at but i will definitely return to the petite auberge instead of staying somewhere closer to union square. the hotel staff are incredibly friendly and accomodating. we arrived at --am and the staff had no problem holding our bags. they would have let us check in early except our room was not yet vacated. we were allowed to valet-park our car early as well. the valet parking staff are very responsive and we did not have to wait for our car to be parked or retrieved. the housekeeping staff knew what room we were in directing me to the correct floor before i even realized i was on the wrong floor. our room was clean comfortable and spacious with a bay window and fireplace. the bathroom was a bit small and the lighting in the bathroom could be better. the robes in the bathrooms are cozy and the bed was comfortable. the breakfast room on the lower floor was small but quaint. the breakfast itself was average. one nice touch at the petite auberge is the help-yourself refrigerator near the breakfast area. complimentary bottled water and soft drinks are always available. i was definitely impressed with the high level of customer service and quality at the petite auberge and will return again in the future.',happy
id44558,' staying at the huntington hotel was mostly a fantastic experience. we arrvived late at night actually it was early morning so we were tired and a bit grumpy. the door man was very pleasant and the front desk service was equally pleasant. we were then taken to our room which totally caught us by surprise. at first i was a little annoyed as it appeared fairly dated and for the price we were paying i expected a little more however being a little tired i missed something a first. what i missed was the living and dining room adjacent to entry hall. so in all our room included entry hall bedroom bathroom living dining and a small kitchen. we had an apartment. yeah ok the furnishings were dated but we didnt mind given the size of the place. best of all we had amazing views to the south of the hotel all the way to south san fran bay. the position of the hotel has many benefits especially if you are staying at the rear of the hotel again because of the views. it makes walking up the hill to get to the hotel so worth while. the surrounding neighbourhood is stunning. nob hill is a beautiful mostly residential neighbourhood. the nob hill spa was a enjoyable place to soak at the end of a long day of walking. it was empty during the week which meant we had ultimate privacy to sloth for an hour. overall we have a great stay at the huntington. we didnt get a great rate but this was our splurge at the end of a - week trip through the us. what we recieved was helpful and pleasant service the largest room we have ever stayed in and the best views we have ever had.',happy
id44559,' my family of three stayed at the back bay for four nights last week based on the reviews i saw on tripadvisor. i was not disappointed. when i drove in the valet was at the sidewalk to greet me. our bags were loaded up to our room and the front desk attendant upgraded our room to a deluxe double . the room was large enough for me and my two teenage boys. the bathroom was large with nice toiletries. there was a tub and a separate shower in our bathroom. the shower had great pressure and hot water. maid service was excellent. our room was cleaned everyday and our bed turned down every night. two free waters were in the fridge everyday. the fridge was a fair size so if you like to stock up on snacks on sodas there is plenty of room. i ordered room service twice and was very pleased with the quality of the food. the ac worked well in my room although it was a little noisy. we walked or took the subway to our destinations. the hotel is two blocks from the bay back station. i have poor feet and it was a fairly easy walk (-- minutes at my slower pace). i was also able to walk to the boston park and charles street although these were longer. i found the residents of boston to be very friendly and helpful. the only cons of our stay were that the wi-fi access although free was a very low signal which was frustrating when trying to look up boston things. we were on the -th floor and even with the ac going could occassionally hear road traffic. also there were no vending machines so you had to use the hotel restaurant or room service. we bought some extra sodas and snacks from a nearby - eleven to keep in the fridge. overall i would not hesitate to stay here again if i got the same rate as i did last week. tip: the concierge recommended a great breakfast place within walking distance charlie is sandwich shoppe . it was not fancy at all (ex. no restroom) but the breakfast was reasonable priced and great-tasting. the breakfast was so filling that we skipped lunch that day.',happy
id44560,' dream your dream of a soho loft and then multiply by - and you have this place. it has charm character location light great design touches. i cant stop thinking of reasons to get back to new york so i can stay there again. one of best things is location location location - right at the hub of the village little italy and soho with good neighborhood restaurants all around very hip trendy spots just down the street cabs streaming by at any hour subways a block away...a perfect spot.',happy
id44561,' i recently spent three nights at this boutique hotel and found it extremely comfortable warmly and well-serviced and a very good deal for the price. the location is great – a few blocks from chinatown and a quick downhill walk to market street and right next to the powell-mason cable car line. however you are far enough away from the union area crowds and traffic to feel as if you have some breathing room. the room was extremely comfortable with a great firm bed very nice linens and pillows and a surprisingly large space for a san francisco hotel. likewise the bathroom was large robes and slippers comfy and aveda products a nice touch. a minor complaint: although the shower water pressure was strong i could not get the water temperature hot enough (even though the sink water could scorch you). the complimentary continental breakfast is served in a sunny and quiet area with most guests reading the hotel-provided newspapers. the food variety was decent (two cold cereal choices instant oatmeal packets breads cheeses fresh fruit coffee and tea etc.) but no options for hot food. we found the café around the corner (café roxanne) very very good. didn’t try the café recommended by the front desk which was the other block. the front desk staff was friendly but seemed to be a bit young and green; however they were helpful despite their inexperience which worked out fine. they didn’t provide great suggestions or restaurants or other concierge-worthy advice. the mini-bar dvd player and free movies sat untouched in my room but were nice amenities. some warnings: like all san francisco hotels parking is expensive ($-- + tip). also rooms facing the alley are subject to frequent and very loud garbage pick-ups in the middle of the morning! if you’re a light sleeper you may prefer a room facing bush street. all in all i would stay at this hotel again and recommend it to anyone looking for somewhat luxurious accommodations without the pampering service.',happy
id44562,' we stayed two nights here in order to take in the king tut exhibit. the room we had included a mini fridge sink the usual coffee makings a microwave and several cupboards so if one needed to stay for several days these things would be an asset. i liked that they included complimentary bottled water in the fridge and starbuck is coffee. decor was unprepossessing but ok; the carpets looked new. the cleaning staff clean your room right away if you go out so no arriving back in the afternoon to a room still not made up like in some other hotels. i liked the pleasant and helpful front desk staff good business centre and starbucks is coffeeshop on site. view from the roof was great.the location was perfect for us -- walking distance to seattle centre and the monorail to go downtown plus lots of restaurants and a movie theatre close by. id return for more events in this area.',happy
id44563,' what a welcomed surprise! very clean and spacious room-bathroom---almost like new. friendly front desk staff. good hot breakfast. very affordably priced. would definitely stay here again when in the area. highly recommend! perfect for families. front desk was even thoughtful enough to place us in a larger room for no extra fee once we checked in since traveling with kids.',happy
id44564,' my colleagues and i came here for a conference this may. unfortunately there is a little good to say about this hotel. it is noisy the staff are rude and it is overpriced for its quality and service. i can easily hear the people in the rooms next to you speaking and i could even here the people above me walking which is normal for a new york city tenement but unusual for a decent hotel. the staff were not friendly for the most part (some were) and we were annoyed that the cleaning staff started knocking on our door as early as -:-- am every morning. it didnt even help that we declined the service because the walls are so thin we could here them cleaning the next room. in fact the stay at wardman park is so bad that on the last night of my stay my colleagues from the conference and i amused ourselves at the bar discussing how bad the hotel is.',not_happy
id44565,' i spent - nights in this hotel for a conference at rice university. it is extremely convenient to rice and the location is great (except for the lack of restaurants around). the service was great - i asked if there were any nearby jogging trails and the front desk clerk took out a map of rice and actually drew extra streets on the map to show me where the hotel was so i could navigate to the wonderful -.- mile trail that circles rice is campus. i was upgraded to a king suite which was great except the hotel is showing its age a bit. the furniture was new but the permanent fixtures were older. overall i had a great experience and would stay here again.',happy
id44566,' the room itself was very clean and spacious -- velvet throw pillows large comfy beds modern bathroom. the hotel has clearly gone through a recent renovation; however the size of the hotel (-+ restaurants multiple towers and levels skywalk) compete with the feeling of luxury and the quality of stay. one night it took me -- minutes to get from the front door to my room given the long lines at the elevators and the escalators and hallways required to get there.',not_happy
id44567,' just returned from - nights at this hotel i paid extra for a corner room however not convinced that room ---- was as described however as the room was big enough for our needs i did not query this with reception. the best thing about this hotel is without a doubt its location - right at the heart of times square in the centre of everything i would stay again but probably wouldnt pay extra for a corner room if room ---- is indeed a corner room',not_happy
id44568,' we stayed here on --th may ---- we had stayed at trump soho the previous - nights but was booked out for the sunday night to compare would be unfair to the trump hotel! after - days of bliss with amazing views stunning rooms great staff cool bar with glorious champagne by the glass we were stuck in a dark room on the --th floor (----) bad bad place to be for a thousand a night never again and do i mean never i must be mad to even consider payiing for not a very nice experience..',not_happy
id44569,' days inn san an is a clean and spacious hotel. the hotel room we had was a one bedroom suite with a spacious living area and a separate bedroom. there is a small fridge and microwave and limited cable with two flatscreen tvs one in the living room and the other in the bedroom. the continental and complementary breakfast is huge and delicious. i only wish they had soy milk but no matter. it has cold cereals hot scrambled eggs breakfast potatoes sausage and bacon texas shaped waffles (so cute) yogurt donuts toast peanut butter jelly honey tea and coffee. you also get two basic drinks during dinner time included wtih your stay. very basic hotel rooms a bit worn but honestly who stays in their hotel room when visiting san an? if you are looking to stay in your room to relax find someplace nicer but if you are here to enjoy san an days inn has everything you need.',not_happy
id44570,' good hotel for the price. excellent breakfast. clean room friendly staff. stayed on my way to visit the reagan library in simi valley and play lost canyons golf course i highly recommend both.',happy
id44571,' this hotel is in an excellent positon we have been to washington dc on many occasions but must admit this is the best hotel we have stayed in. the rooms are very large with a sitting area table and chairs and also a small very equiped kitchen although we didnt use it it would be adequate to cook in if you wanted too. the staff were very accomodating and helpful nothing was too much trouble. thsi is a place i would most certainly go back too without hesitation.',happy
id44572,' we have stayed in the harbor many times and decided to try a new place because of the location. the location is all this hotel has to offer. the room had leaks broken curtains and was overall very poor! the beds were made with twin sheets. the staff was very unproffesional and could offer no help. you could not get the answer to any questions that were asked and workers were overheard talking about unproffesional matters. a continental breakfast was to come with our package. when we asked they said it would be set up in the lobby which it never was so we paid --$ for breakfast and then were given certificates for our breakfast which they then could not return our money. it was one disasater after another. for a city that has so much to offer dont stay at this hotel it will ruin your impression of beautiful baltimore. it was a waste of money and basically ruined our time there.',not_happy
id44573,' got a screaming deal on another web site so that made the deal worthwhile even with the $---day valet parking charge. travis upgraded us even though we were on the cheap guests. customer service was amazing. valet found our football team is game on the car radio when we had to leave the hotel in the third quarter. driving directions were always available. downsides? overpriced food with no other nearby options. pool with slides not overly warm water and the slides close at - p.m. (long before we got back to the hotel). the view is amazing and i liked not being in the middle of town. would be nice if there was a shuttle of some sort available for sight seeing.',happy
id44574,' we discovered the wilshire crest through ta reviews and stayed three nights in february ----. the location is in a very nice neighborhood and within a ----- minute walk to the l a county museum la brea tar pits the peterson classic car museum farmers market (with great open air eating places – try the french crepes cafe) and a huge shopping mall with a whole foods market and cvs near the mall. a block away from the wilshire crest is wilshire blvd with macdonalds and a pretty good pizza place (turn right on wilshire). parking is free on the streets with a permit issued by the hotel. for a $----night the price was reasonable. there is also a free computer station in the lobby. the staff was very courteous and helpful. our room was in the rear and quiet from outside traffic noise.the room (---) was larger than the average hotel room. there was a comfortable queen bed and a small round table with two chairs a flat panel tv and a mini fridge. the bathroom has a toilet and bath-shower combo. the vanity is outside the bathroom which is completely open to the rest of the room so your roommate can see you brush your teeth etc. the bathroom had a large crack in the tile by the ceiling and there was some rust on the towel rack. the edges of the mirror were also deteriorating. the bathroom did not have hooks for hanging clothes although there was ample room for them. there doesnt seem to be any sound proofing in the walls. it is very easy to hear neighboring room activities. the plumbing is loud – when neighbors use water you hear it. real keys are used to unlock the door. we had trouble with the lock as did another person. the key had to be jiggled in the lock several times to get the door open. the lobby and breakfast area are pleasant and roomy. however the continental breakfast itself is cramped in a small area and it is difficult to move around it when several people are present. it needs to be spread out more. the breakfast consisted of coffee juice cereals bagels etc. yogurt cups were present but the yogurt contained candy in it. there were a few apples and oranges and one day a dead banana. the coffee one morning was awful and we passed on it. the pastries looked old and not appetizing. it seemed like they were from boxed pastries found in markets. in our opinion with a little work the wilshire crest could significantly improve its image. but then the price would go up of course.there are some pluses and minuses to this place so it just depends on your preferences.',not_happy
id44575,' the hotel is decent. nice rooms pool bar and lounge. massive issue with valet though. we chose valet for convenience and since we were concerned with leaving our car at some distance away where we couldnt access it quickly or even just check on it. we paid the insane cost to valet park and you can imagine how upset we were when we realised the valet had broken some of the buttons on the central dash board area (the button to override the autolock had been forced into the dash recess and this had messed up a whole row of buttons). we complained immediately and were told to call after we got back home (since the person we need to speak to didnt work weekends). we submitted a claim took pictures of the damage followed up by email and phone and got nowhere. really such a disappointment considering how much the service cost. and honestly what kind of company doesnt pony up to fix your property that they broke???',not_happy
id44576,' did some research and got a good rate through hotels.co.uk room was not huge but big enough immaculately cleaned each day and hotel staff very friendly and courteous. the free internet coffee cheese and wine were great touches. checked out at -am (!) on last day which was effortless and taxi arranged by concierge even arrived early. subway a -- minute walk away. area great - you should definitely take time to explore the bars and restaurants up -rd avenue. negatives are the noise from the road (especially from the drilling at -am!!) no kettle in room (maybe this is a very english thing!) and room was initially too hot (i figured out you open the heater great to adjust this however). would stay there again it is quirky clean and convenient.',happy
id44577,' service is very important to me and this hotel delivers. everyone was very friendly and helpful and did not act like you were an inconvenience when you needed assistance. a good nights sleep is also important to me and unfortunately i did not get one here. you could hear the traffic outside as if your window was left open and there were sirens throughout the night every night we were there. if you are a heavy sleeper i would definitely recommend this place as the service is great as well as the location. if your not then you need to look elsewhere. the furnishings are also outdated which again i would overlook because of the great service.',not_happy
id44578,' if youve stayed at a kimpton hotel before well you know what youre in for. it is an old building converted to a cool trendy place to rest your head. i will warn you some people in my group didnt see it that way. they saw it as an old hotel with new sheets on the bed. i disagree. the service was great it is located in a good area and it is only a $- cab ride to anywhere. cab from airport should be around $-- w- tip.',happy
id44579,' great location for galleria area visits or even quick shot into downtown. positives: incredible during the week prices. i have stayed twice here paying $-- for a king suite that had a seperate living room area frig two tvs etc. king room runs about $--!!most hotels are priced between $------- during the week in galleria area so this is a welcome savings. staff very nice and room as clean as they can get it. negatives: old outdated rooms. free internet has not worked either stay. the free breakfast not for me..the bottomline bring your own pillow if you can stay here to save money during week but on weekends i would pay the extra $----- to stay in nicer hotels in galleria area until this place gets updated. i would never bring the wife to this place either weekday or weekend.',not_happy
id44580,' we booked this hotel as our first point of arrival on a three week trip to the states my first time there. having booked it on a whim (we were staying at the heathrow crowne plaza the night before and leaving our car there - the neat bookends satisfied my ocd) we then checked out the reviews on google and were horrified - it sounded a total dump. we were disappointed to the point of trying to cancel but werent allowed to. it was a good job as the hotel was perfect. upgraded upon arrival into a lovely modern and stylish room it was just the sort of thing we needed at -am our time after an -- hour flight. i stay in hotels a lot and the room was up there with the best. spacious spotless and a big bed comfortable enough to try and battle the jet lag. to go from here to the hollywood travellodge... well now that is a horror story! crowne plaza lax is recommended!',happy
id44581,' the service outstanding at this crown plaza. i stay here pretty regularly and service has never been an issue but i wanted to take the time out give the hotel credit for being really nice. in the past i have never hesitated to call and complain about service. im trying to give praise when deserved. the room was very nice. i will continue to stay here again and again. great job crowne plaza!!!',happy
id44582,' i stayed in a studio suite because i wanted a soaking tub. it was huge! very quiet. the decor was very minimal but very serene which is good for a city that can be overwhelming. the drapes are opened remotely with the controls right by the nightstand. got chocolate chip cookies with turndown service slippers soft pretzels. there is also a nespresso machine with - different flavors available. one gripe: i didnt realize that all of the drinks in the fridge were free. no one mentioned that when i checked in. i also didnt hear from the front desk clerk about the first - items pressed for free this mythical maserati car service and who knows what else. i found this out through tripadvisor reviews. the staff was friendly. i actually saw very few guests on my floor but saw multiple staff members. i got - items pressed for free. the only mix-up was that the items were supposed to be delivered the next day long before i needed them in the evening but werent there. i had to call to ask about them because i needed to wear them and leave and nervously waited to see if they would appear. they did so it was fine in the end. the bar is great as well! the food and bartenders are amazing.',happy
id44583,' there are few words to describe the positive impressions after staying at this hotel. i was in town for business and booked a queen suite with two queen beds. i got a very nice room on the --th floor. since i was in town for business the proximity of the george r. brown convention center was a big plus. but all other locations in the downtown houston are reachable by foot in -- min maximum. the room was very spacious the beds and sofas were comfortable and everyone in the hotel were highly professional although not always quite capable. a girl at the reception managed to double charge my credit card which took a while to resolve and only after i got back home. the breakfast was a hard core texas bacon and eggs buffet. so i assume it is difficult for the muesli and veggie lovers to survive the morning with bits and scraps available in the corners. if this is a big problem for you i advise you to consider booking elsewhere but make sure you check the menu there as well since it is still going to be the heart of texas. i havent managed to get to the swimming poll or enjoy any other amenities of the hotel due to the conference exhaustion. however the service was excellent and highly professional. the staff didnt try to be too keen with me which was refreshing but they very considerate and accommodating. i had two minor complaints upon entering the room (safe and auto locking of bedroom doors) which have been resolved within - min. after that everything went smoothly until i checked out. i highly recommend this hotel to business travelers. the next time i get in houston it will be my first choice.',happy
id44584,' we stayed for - days in april ---- great hotel helpfull staff was upgraded to superior room at arrivel. fantastic location for a holiday in n.y. went running in central park most days subway just outside. would stay here again',happy
id44585,' while not fancy in the gleaming-brand-new-very-expensive type fancy this is a very nice hotel. the shiny gleam is off as it is a bit long in the tooth but that for me contributed to its ambience. rooms were very comfortable and decent sized. saw another review mentioning small tv screens but my room had a ~-- flat screen tv--no problem there. the staff was professional and very helpful and it was a very reasonable price. i travel a lot for business and would definitely stay there again.',happy
id44586,' i stayed at the sheraton for - night b-c i was flying into charlotte airport in the evening and not connecting till the next day. shuttle service picked me up at the airport-dropped me off the following morning. the hotel was very recently renovated. in fact there was still some painting going on. room was very nice pretty spacious for an airport hotel. i got the hotel for --$-night on priceline.',happy
id44587,' old prison turned into one of the top --- hotels to stay in in the world. enough said!',happy
id44588,' with the help of sheri doyle pacific northwest journeys we discovered a great hotel in the heart of seattle. centrally located within easy walking to all the fun seattle sites taste and activities. lola is a tom douglas restaurant is in the hotel with the dahlia lounge dahlia bakery and serious pie are across the street. we are now hugh fans of tom douglas!',happy
id44589,' great location quick & easy check-in by friendly desk staff. the room was clean and the ultra-friendly maids were efficient. if only the holiday inn chain would put small fridges into their rooms. wildly trying to keep ice in a bucket to keep medications cool doesnt cut it. i was most disppointed - and angry - towards one male concierge (didnt catch his name unfortunately). he was rude and refused to help me book a city walking tour - i tried twice too. the numbers wouldnt work for me and i missed doing a tour. overall though this is a good hotel to stay at.',happy
id44590,' we havent managed to book a stay at the casablanca. i can only describe their reception as totally inefficient & non communicative! i have been trying to book two rooms for seven nights accommodation in august but they have so far ( three weeks later!) failed to respond at all to my two e mail requests. having read the glowing reviews of service i feel very disapointed and have decided that they dont deserve our business. i have never experienced this degree of poor service from a hotel before in all my years of travel.',not_happy
id44591,' we stayed at the cp rather by accident because we failed to book three rooms at a downtown hotel so that we could attend a large scientific meeting. faced with room charges well north of $--- apiece we cast our net wider and recalled seeing a crowne plaza in mission valley near another popular meeting site. we got three rooms for about a third of the downtown cost with a continental breakfast thrown in plus on weekdays free drinks in the priority club lounge. (we didnt take advantage of these because we usually stayed downtown until late.) the property is rather senior but well maintained with a hawaiian theme that is relatively tastefully executed. the bar has a hour in the evenings m-f and a curious -- pm to midnight one seven days a week and serves good sushi (the salmon sashimi which i tried was very good and generously supplied). the free breakfast is adequate with an unusually good selection of fruit. on two mornings the straight coffee ran out leaving us with only a rather icky flavored coffee; this would be easy to avoid. we used the restaurant once and found the food to be average with no healthy choices available as is all too common. the rooms were large and nicely furnished with a nice view over the courtyard and pool. free internet is available via a pass code supplied at check-in which makes me wonder whether it is always free. i did not use it depending on my rooted android is hotspot instead. we stayed on the eighth floor which we were amused to see was a quiet zone where a sign informed us that tour groups and circus animals were not allowed. nice touch and appreciated. downtown is very easy to get to. simply take the - west then the - south to front street. with light traffic it takes about ten minutes. all told a pleasant drama-free stay. definitely recommended.',happy
id44592,' my first stay at this hotel and was expecting good things based on reviews. for some reason i kept being disappointed at every turn. noisy room on the -th floor. could not get the room to cool down - it was stifling. be warned - no water no mini-bar no vending machine no nothing once you get in your room. you might as well be in prison. they have coffee in the morning but it starts at - so i had to wait both days. i guess that is convenient for them but what about me? workout facility - pretty small but not the smallest. the only treadmill i could get on was broken. guess what a cooler with water in it! oh no - it was only stocked for one day. after that nothing. way to set expectations and then fail to deliver. same with towels - one day they have them - next day they dont. they essentially forced me to sign up for their loyalty program to avoid a riduculous $-- charge for wireless (go a few doors down to starbucks where it is free). they should fire the marketing moron who came up with that approach. i have stayed at much better for less. wont be coming back.',not_happy
id44593,' i am surprised that elvis presley is name is allowed to be associated with this hotel. it is tacky badly designed and out of date. the rooms are a mess and the air con is very noisy. it needs a total refurb to bring it up to the standard of its famous namesake. if you want a good base camp for graceland then this is it. it you want to enhance your memory of the man who changed the world than dont stay here. if you must stay then one night is enough to get you an early start at graceland - then shoot off to the hampton inn and suites off beale street to find a reasonably priced hotel in the center of things.',not_happy
id44594,' we found bedbugs in the bed! the staff didnt seem to care. stay away!!!',not_happy
id44595,' my sister and i booked online through expedia and got a better price than what was listed on the hotel is website so make sure to shop around. price aside it was a good choice for us. the decor is a bit dated but seems well-cared for. the bathroom was clean and seemed like things had been scrubbed vs merely wiped down. the room was a good size and included a large closet and flat screen tv. the windows open which is nice although it can get a bit loud at night. depends on your tolerance for noise i guess. bed were comfy and again clean. i think there was a mini fridge under the tv but i didnt really check that out. there was also a note in the hall indicating that there are safes in the room but i didnt see one. i didnt hear any noise from adjacent rooms which was a plus as this seems to be a common issue in other hotels i have stayed in. the guy behind the desk was very friendly and helpful and did a good job of making us comfortable ensuring that we had the right room type and info for food and airport transportation. this is a good choice for those who arent willing or able to spend too much on a hotel but appreciate a clean room and a friendly smile from staff. the location is great and affords an easy walk to so much in midtown the subway grand central etc. i will return when i get to nyc in the future.',happy
id44596,' im in the process of a move and was traveling with my two dogs. i am a priority club member and decided to use my points to stay at a priority club hotel. when i called i asked about the pet policy. i was told that it was $--. i then asked if that was total or per pet. i was told total. however when i arrived i was charged $--- due to having two pets. i was a little upset because i could have stayed at another pet friendly hotel for the same price and not lost ----- points. i also thought that the front desk staff was slightly rude when i checked in. i understand that some people dont pick up after their pets however when i left my room it would have been difficult to tell that two big dogs had been there. i do want to say that the technician that came to fix the phone and supply me with a remote control for the tv was exceptionally nice. it is not a bad hotel. just beware the pet policy. i wouldnt recommend this hotel for people traveling with their pets but it is fine for non-pet travelers.',not_happy
id44597,' i have been staying at this hotel for --+ nights a year due to its proximity to work. generally it is very good and attentive. however there must have ben a recent change in ownership had to redo registration information as if i had never been there before. an irritation. its nice to b recognized if you have been a regular for -- years. good stuff: rooms are quiet bedding is outstanding turndown service is appreciated along with the ice in an insulated bucket. bar is trendy and upscale. bad stuff: breakfast prices are extreme servers are foreign and clueless. lunch menu is limited and kitchen cannot do any special orders (at least according to our server). sandwiches consist of two beef options and a panini. they could not do a simple club sandwich. the hotel is thankfully smoke free but the are still a few rooms that have a hint of their past as smoking rooms. i find it irritating and have to be careful when checking in. still one of my favorites for a good nights sleep in a loud city.',happy
id44598,' this is a great hotel to stay at in the hollywood area - not that you need that much time to visit! hollywood & highland is close (shopping). i would suggest anyone with perceptions of hollywood bld walk of fame etc all shiny - this is not so it has a thin layer of glitz - but the vast number of homeless is sad to see! the hotel offers a great free breakfast and wifi. parking is $-- per night. the rooms are clean modern - however i was placed in a very dark room with a view of a wall under the hillside - very strange. overall it is a great hotel - just dont ask for a quiet room :)',happy
id44599,' we stayed at the crowne from oct -- ---- to november - ----. the location is perfect for seeing the new york tourist sites. the hotel lobby is small and the elevators are difficult to navigate as they dont all go to all floors and it is hard to figure out which elevator goes to which floor. our room was adequate. we found the hotel employees to be very nice and service was very good. we were there during the hurricane and could not get out. the hotel raised our rates for the extended stay despite the fact there was no hot water for several days. the hotel employees did not like telling guests they had to pay several hundred dollars a night more. we were not able to leave the hotel as all flights were shut down. we had no choice but to pay the much higher room rate. the meal price was also very high a buffet dinner with only adequate food was $--.-- for two! breakfast and lunch buffets were $-- for two. i think the crowne took advantage of captive hotel guests. clearly it could not be overbooked because new guests could not get in until the airports and trains began operating again.',not_happy
id44600,' this was a super deal being it was so close to graceland. everything was very satisfactory!! the grounds of the motel were kept very nice. loved the guitar shaped pool and the sirius elvis radio playing at the pool. the rooms very extremely nice for the price- very clean and updated. loved the elvis theme!! the staff was very nice!! thanks to my girl tracy at the front desk for calling for our pink limo ride to marlowe is for some good ol memphis bbq!!! was very pleased overall and would definitely recommend days inn graceland to my friends!!',happy
id44601,' great location but could have stayed at any number of places in the neighborhood for better quality. bathroom needed renovation incredibly noisy heating system was directed to - (three!) different places for breakfast only to find that each of them was closed. staff unknowledgeable at best. doorman stood inside lobby chatting with staff rather than actually opening the door for guests. will not stay here again.',not_happy
id44602,' very convenient to lax. in fact our rental car place was right across the street. we were in town only for the day so we just returned the car at the end of the evening saving us the parking fee at the hotel. the hotel had the usual embassy perks of happy hour full breakfast and a pool.',not_happy
id44603,' this is my third time @ cosmopolitan a great hotel to stay in ny wonderful team great locationclean friendly.',happy
id44604,' we did a - week tour of the usa over december-january ---- with - older children (girl -- boy -- and boy --) going to san francisco [omni hotel] miami (south beach) [beacon hotel] orlando (disneyworld pop century resort) chicago [drake hotel] new york (for christmas) [beacon hotel – no relation to the one in miami] boston [omni hotel] new york (again) [roosevelt hotel] (including new year’s eve at the renaissance hotel overlooking times square) and a day trip to niagara falls. it was sometimes very cosy - sometimes downright stressful - with the kids. anyway here are my accommodation reviews. i’ll mention side trips and tours too. sometimes the accommodation was arranged through a travel agent but on a couple of occasions i organised it direct. we stayed - nights at the omni parker house in boston. i chose it through trip advisor and looking at its history on the internet but the travel agent booked it for us. we had stayed at the omni in washington on a previous trip and it was excellent and had booked for the omni in san francisco on this trip too. id also joined the omni chain is select guest program (free over the internet on the omni website) which id recommend if youre considering staying at an omni (free juice-coffee and newspaper room delivered every morning). once again we had a double room for ourslves and a triple room for our offspring. the omni parker house seems a lovely old historic hotel but unfortunately it didnt do us justice at the time. it was undergoing renovations externally so i took no photos of the outside. there was a workman is lift right outside the kids room which seemed to run from about -.--am to -.--pm (even on a saturday night). fortunately the last night was a sunday and they didnt work then. the foyer is nice but the rooms though well appointed were the smallest we stayed in all trip and very crowded. ours had - (probably queen-sized) beds a chair tv unit (with drawers) and a bedroom table between the - beds that was cluttered with everything as provided by the hotel (phone clock tea-coffee making & mini-bar accoutrements magazines and the hotel is books on boston ice bucket and glasses etc). that meant that there was actually no desk or table to put anything on. if wed been sharing a room it would have been impossible. there was a closet with a safe and room for - suitcase (we of course had - - cold country touring for - weeks takes up luggage space). the bathroom was also small but not too bad for us two. internet access was free (for omni select guests) but it was via ethernet connected to the telephone. this proved problematic - the phone was on the cluttered bedside table and there were no spare powerpoints. we actually had to get an extension cord from housekeeping pull out the bedside table (which had the minibar fridge built into it) and virtually recable the phone so that it would reach to where the laptop had to be to get power. then we wrote emails with the laptop on our knees or on the bed. the room really needed to be a single room with one less bed and a desk and chair. the rooms that we had at the omni parker house were much smaller than in the omni in san francisco and tiny compared to the rooms at the omni in washington. valet parking was the only option unless you knew where the parking garages were but the service was quick though hampered by the construction work outside. the staff were friendly but werent as accommodating as at the omni in san francisco (who let the kids get juices under the select guest program - not in boston as they werent members themselves; a pot of hot chocolate as an apology for late delivery but it was almost cold when it arrived). the location however is very good. close to the - main historic walking trails various shops (including the ubiquitous macey is) buses a collection point for the various beantown trolley tours the boston common (including a popular ice-skating rink) and restaurants. we found a great place for cheap breakfasts ($-.-- for bacon eggs and pancakes) just around the corner and a fabulous and reasonably priced restaurant called fajitas & ritas (guess what is on the menu) again around the corner. there were also some fine irish pubs in the vicinity. the historic walks are easy to navigate and the trail is marked on the sidewalk. we drove from new york in about - hours. boston city (and it is parkways) was not the easiest place to navigate by road but we downloaded excellent directions from manhattan to get to the hotel from google in advance and these were accurate and worked well. we went up to salem too (say an hour is drive) which was a quaint little place despite it is black history. the omni parker house had it is advantages but our rooms though clean with nice beds and crisp sheets were uncomfortably small.',not_happy
id44605,' good location if youre an upper west side person. (personally i prefer greenwich village but the larchmont was sold out and the washington square has gone up in price.) so...the first room we were put in was not only claustrophobically cramped it was also dirty. i have stayed all over the world in some sketchy places and im no princess. i have never before complained about a room is cleanliness sorry but when i touch the floor of the shower and my hand gets dirty i am not happy. but...at least they were accommodating. they immediately moved us to a better room. the beds are comfortable. the woman at the desk in the morning is a doll. the guy at the desk at night is strange. easy to get to from subway. wonderfully close to central park and zabars. from the outside (and from the photos on the website) the place looks a lot more charming than it is. nevertheless... would i stay there again even after all my beeyotching? i would. it is nyc and it is a good deal. but id be sure to request a room on one of the lower floors (the place seems to be less well-cared for on the higher floors) and i will definitely check the room carefully before unpacking my bags!',not_happy
id44606,' i stayed here last weekend on a friday and saturday night with my brother who came from sf with a group for the padres giants series. they stayed at the next door marriott. i read the reviews and did not know what to expect as there were so many. we checked early -:-- pm no problem. from the get go there did not seem to be any problem but me at first. i forgot to request a smoking room and we had to switch. the front desk switched us to a smoking room and said someone would meet us at the new room in the opposite tower a good walk. however after a -- minute wait at the door of the new room i went down to the front desk and got the keys myself. as i got back to the new room the newbi asst. mgr. was leaving. when i went inside my brother told me that the newbi had let him into our new room but then when my brother asked him for a the keys he had a blank look and said sorry and left. not inspiringand as i think what was he smoking. i then went to the main pool on the -th floor a great location. i was asked -- times in - hours if i wanted a drink by the pool waitress. i saw adults and kids and conventioneers or seminar people having a good time in the water restaurant-bar area that has a great view of the san diego bay. my only complaint was that the hot tub was ---f a bit too hot. however the company was great. went to the game slept great and i did not notice bed linens as a problem. we came back the next afternoon after a day ball game and hit the -rd floor pool that was for adults. very relaxing with a pool bar. hot tub was perfect at ---f for me. we had some drinks in the sports bar in the north tower and went to seaport village for dinner a short walk away. then back to room. at about --:--am the room next to us started a party that went on until the wee hours and i could hear it. before i went to sleep after reading a bit i dipped into my travel bag and brought out my old fashioned anti-noise weapon to combat this aural onslaught: ear plugs- dont ever stay in a hotel without them. you can buy the foam ones that mold to your ear canal at all the drug stores and most are rated for commercial use like snoring now cheaply. the next morning it was a easy in room check out and then bailing my car out of parking. overall my only complaints are the price for valet parking of $-- a day and the distance from the bar to the nearest mens room. from what i saw and from other complaints like the newbi without the keys i know that this area and this hotel always has a high front of the house staff turnover with lots of new employees so there are bound to be problems as locating clean rooms as the previous poster noted. i hope they contact hyatt corporate directly for a full refund. other than that it was not that bad; the cleaning staff and room maids were the best representatives for the hotel that i saw. if i needed anything on the cart for my room all i had to do was ask. yes it needs some minor upgrading. yes management corporate and hyatt franchising- training needs to help train the front of the house staff better. but for the rest of complaints i have read on this board it seems there are more complaniers. come on people when you stay away from home it is different. there could be noise in a hotel late. when you call ahead for a request ask for confirmation in a email-text-letter with your confirmation number and the name of the person you talked to. i have alway found that if there is there is a problem with the room contact the manager first and if the problem continues let him know you will go up the line if the problem is not resolved. always remember you as the customer have the power when you are there. as after you leave you you can only complain here. in full disclosure i got this hotel on priceline for $-- a night.',not_happy
id44607,' we has a very difficult time getting our room booked through hotels.com. we waited in the hotel lobby for -.- hours waiting on our confirmation to come through. we were pretty upset. the bartender zachery and the lady at the first desk brittney were very helpful. they understood the frustration and helped us out any way that they could. once hotels.com finally corrected their mistake we were able to enjoy our room and beautiful hotel. i will stay here again because of the friendly staff. i just will never use hotels.com again.',happy
id44608,' my sister and i stayed at the w for - nights mid december for our birthday weekend. i have some positive as well as some negative comments to report. lets start with the positives.... the hotel is beautiful and nicely appointed. we arrived a few hours early were accomodated immediately and upgraded to a larger room. very impressed! the room was huge on the --th floor and nicely decorated. our bathroom was large with a seperate shower-tub and bliss products which are great! the room was noisy but its nyc! the location of the hotel is perfect! many great restaurants close by rosa mexicano (guacamole made at your table) city bakery (great bfast-choc chip cookies) maxi is (kobe hot dogs-fried cookie dough dessert) excellent food! the union square market is nice many vendors featuring food gifts etc. also walking distance to many shops including the soho area. lombardi is is great for pizza! the subway is very close and the taxi is are plentiful. okay here are the negatives...the staff seemed a bit too pretentious for us. many of them seemed bothered performing their required duties. however the doorman on sunday was excellent-very helpful- and housekeeping during our stay as well. for several hundred dollars a night i definately expected a higher quality of service. on check-in i realized the concierge had written down a quote for the room approx $---.-- more than i agreed to online. although he did apologize and correct it when brought to his attention. the living room bar was extremely crowded each night we ended up leaving and going elsewhere for a drink. the underbar club is very dull dark and boring patrons but a great dj and bartenders. the day of check out i recieved my bill with a room service charge we did not use. i called the desk and was told accounting was closed and it would be a couple days before fixing my bill. thankfully someone with more experience was able to credit my account that day. i find it interesting this seems to be an issue with many guests staying here. all in all we had an amazing time! however we will probably stay elsewhere next time we visit nyc. p.s. allstate car service to and from the airport was excellent!',happy
id44609,' my family and i needed to stay a couple of nights near noblesville and got a great rate for hyatt place on hotwire. the rooms were impressive (for a hotel) with the large flat screen tv and modern decor. the sectional and bed were comfortable and the sofa bed was fine for the kids. the bathroom is very small but the sink is in a separate area so that makes it better. i asked for towels upon arrival and got them right away hand delivered by the front desk girl because housekeeping was gone for the day (at -:-- pm). anyway she gave us plenty about -- so that lasted for our whole stay. we didnt use the pool but it was small and always crowded. the breakfast was not so great if you dont like cereal--it was pretty much just toast cereal and apples. you could order from the kitchen but it was very expensive like $-- for bacon and eggs. the breakfast area was cramped crowded and loud--even though tables are spread all over the lobby they were mostly all full. the hotel is in a good location with grocery stores restaurants and shopping nearby. it is in a business district but i noticed mostly families with kids staying there. most importantly the place was clean and i would stay there again.',happy
id44610,' from the moment i arrived the staff (i was helped by alex) guided me through the computer check-in process the hotel amenities; love that every floor has a galley with free espresso machine. the lay-out of the hotel really makes it look like a space station. the rooms are small but make gre-at use of the space - they are not for those of you who like to spread out in your room. i found it to be the perfect size for me and my +one. the shower and bath room are equally well designed massive shower head rains upon you (no tub but so what?) loved the lighting in the room and i tested the statement regarding the rooms being sound proof by cranking deadmau-. the bar and restaurant at mission control are far superior to that of most similar rated hotels and the mixologist did a great job with our cocktails ($---$-- each). upon check-out which agians is all done via computer on the ground floor we left our bags with the yobot (a robot that stores your left-luggage) so we could explore the city. not only is this a huge help it was free. i expected to pay $---$-- for this service so free was a huge bonus okay this may not be for everyone im a mid -- is guy i love gadgets and love that there is a hotel out there that caters to people who appreciate clean design efficient use of technology and then wraps it all up with superior service when you need it',happy
id44611,' i chose to bring my group to the dan hotel and spa after reading the exciting reviews about the view and the shower and also for the location since i opted to travel from the airport by train. i loved the view and couldnt stop looking out of the many windows of my corner room. the other guests in my group were more thrilled and couldnt stop taking pictures and talking about such a unique hotel which they werent expecting. i was given excellent service by the desk staff and the doorman who was there during the first two days of my stay and who gave me knowledgeable advice for shopping and eating. he was very skilled at talking to me and still not taking his eyes off the door and the comings and goings of other guests who he addressed politely and always with a big smile. sorry i didnt see him on my last day to give him a big tip. i was also surprised by the unexpected room service i received from the sales manager cameron thanking me for choosing that hotel for my business trip. i will thank her for giving us the corner rooms and for her timely responses in booking and accommodating us. the rooftop bar and dance floor with the fire pit was the place to be every night and i took my group there to enjoy the scenery and music after a long day of meetings. i always found my way back to the hotel after walking around the city by looking for those rooftop lights that could be seen for a few blocks away. the person i would like to compliment the most is a waitress-maitre d (probably im not sure of her position) who approached me as i entered the bar area on the evening of my last day to pick up my bags and head to the airport. i had all my shopping with me and just needed to sit for a few minutes to rest my legs. she brought me a menu but when i told her that i was only here to checkout of the hotel and seeing me bogged down with shopping bags she offered me a glass of water that i so needed and gulped down. i told her that was very thoughtful of her because i didnt realize how dehydrated i was after shopping all afternoon. i have never gotten such personal customer service in this washington dc area where i live. i didnt get her name but she has personality and that says a lot. i stumbled upon an excellent burger eatery called m burger at the corner of state street and ontario street which is one block from the dana hotel. the best burger i have eaten and my excitement in describing it sent others in the rain the next day to see for themselves - with the same opinion - it was so good they said. so that is another reason to book at the dana hotel and spa. i will be back.',happy
id44612,' i picked the sofia largely on the reviews found here. overall it didnt disappoint! the rooms were clean and very well appointed-interent was great and i loved the bottled water that was replaced every day. yes the room was small but for the amount of time spent there it wasnt an issue. our room was dark as we had a massive brick wall facing us through the window. i cant remember our room number but you can ask when checking in what outlook you have from the window. if you are at all clastrophobic then some of the rooms at the sofia may be an issue for you. the location was great and they offer a free walking tour which i highly recommend. they also offer free use of bikes. when i selected the sofia we didnt think we would still have a car but as it turns out we did and so the parking is very pricey.had i know wed still have the car at this point of our trip i wouldnt have selected the sofia. we let the valet park the car and we didnt take it out the - days we spent there! we didnt need to because of the hotel is proximity to everything.',happy
id44613,' spent two nights before christmas celebrating my birthday in boston. i asked for a room on a high floor away from the elevator and got an exceptional room with a great view of boston and the harbor. the room was well maintained and designed the bathroom had a glass enclosed shower instead of a tub and shower curtain. the front desk staff was very friendly and so were the staff in the lounge and restaurant. the hotel is surrounded by restaurants with harbor views and within walking distance of two mbta silver line stations. the institute of conemporary art is just a short walk away. we left our car with the valet for $-- a night but next time will park in one of the very close parking lots that charge only $--. we had a very good breakfast at --- the in house restaurant it was priced like most hotels but i did find that $- for a cup of coffee was rather high. my companion liked it so much that she suggested we go back this summer when we can walk along the harbor.',happy
id44614,' we stayed in a fantastic suite for - nights in the w hotel times square in september ----. the room was recently refurbished and was very cool! beautiful interior design! the best hotel room we have ever stayed in! great location for your first time to new york. close to the art galleries -th avenue shops times square (obviously) central park broadway and various other attractions. the fantastic suite has - main rooms- a bedroom and a separate living room and - bathrooms -one with a shower toilet basin hairdryer etc and the other bathroom is just a toilet mirror and basin. the larger bathroom had cool lighting a nice shower with adjustable head (different settings) and a very cool tap- basin. plenty of space to store stuff. there was a chaise lounge in the bedroom. - flatscreen tvs- one in the bedroom and one in the living area. there was a lounge suite with a chaise lounge and also a desk in the living area. we had a great view of times square from both rooms. we had no noise issues at all from other rooms and you could not hear noise from times square either. the rooms were a good size- bigger than what i expected for new york. the bed was very comfy! the only thing that let down our stay was the service. i had contacted the hotel in advance to let them know that my boyfriend is birthday was during our stay and they said that they could offer him a complimentary piece of cake for his birthday. however the cake was never delivered to the room on his birthday which was disappointing as i thought that it would be a nice surprise. so we went through a long involved process to get it the next day. however we did get - drink vouchers left for us in the room before his birthday. the ice machine on our floor wasnt working and we told reception who said it would be fixed and it was never fixed in our whole stay. we found the doormen to be very lazy and unhelpful. they just seemed to be standing around talking. they didnt offer to help us get out of the taxi when we arrived at the hotel (our first time to new york) or get our bags and laughed when i struggled with the taxi door instead of helping. other days sometimes they would open the doors for us but frequently they didnt. we got a very good rate on the room - a special suite deal $--- + tax a night which is a great rate even for a normal room rather than a suite. great for new york prices! i used the phone to make a couple of international calls and was mortified to get a bill for several hundred dollars!!! it was the most expensive phone bill ive had in my life! it almost ruined our stay completely. if i knew that it would be even half that amount i would not have used it! dont use the phone! the internet is very expensive too- they have a computer room but charge a fortune. they never told us there was free wifi in the lobby area and also there is a mac computer with complimentary internet access in the lobby area too (it is kind of hidden away). this would have helped us enormously if we knew this at the beginning of our stay as we were trying to keep in touch with friends and needed to get information etc and wasted a lot of time trying to find cheaper internet access around town. the concierge was very helpful with brochures advice maps and shopping discount coupons.',happy
id44615,' stayed here for - nights. check in was quick and hassle free. hilton gold doesnt get you a room upgrade though. am not sure if this is a doubletree policy. the cookie was warm but it wasnt yummy. got to my room to realise that my neighbour was having a wild party. called reception twice and finally got a change of room. the room was cozy and clean but i really dont understand the hype. the decor of the rooms tried for hip and trendy but ended up looking a bit dated. the corridors were ugly and the lobby was small. i had a corner room so had a great view of the river. one of the highlights of this hotel. great value for money if you were looking to save some cash. but i was looking for a really nice and tasteful looking room. the staff were professional but distant. overall a neutral stay.',not_happy
id44616,' i rarely write reviews. usually i will write a review if a hotel is terrible...i never write a review if the hotel is simply good but i will write a review if a hotel was extremely good or amazing. this hotel was one of the extremely good ones. i was treated very well by the staff including a nice room upgrade which ive come to appreciate as a hyatt diamond member. their service and hospitality were top notch. check out and check in were very efficient and the room was ready and available on arrival. the hotel is grand especially for an airport hotel. the view of the runway from my room (and of the airport as a whole) was excellent i enjoyed the balcony. i also liked the fact they had starbucks coffee in the room. my one disappointment was with the breakfast. i was promised prior to arrival that a particular item would be made without a certain ingredient that im allergic to. at breakfast i was told that it would not be possible. i appreciated the honesty (and would much rather be told its not possible then to have the item prepared with the ingredient im allergic to) but it was disappointing. overall however a very good hotel. it is a good value for those who are flying into dfw. it is also a very good hotel for people simply driving to dallas (as i did)....plus parking is free - a benefit i certainly appreciated.',happy
id44617,' located strategicaly at the centre of new york city the hotel has a good balance of comfort and estetical quality. very efficient and personable personnel always ready to discreetely bur efficiently help your needs. good bar and good breakfast. a little too expensive.',happy
id44618,' i am a kimpton fan but the sf monaco is definitely just a nice hotel. im not certain where all of the raving reviews come from but from someone that travels around the us very often for business i will likely not stay at this hotel again. everything was adequate. but the location also left a lot to be desired. if the city can clean up the edge of the tenderloin district then this spot could really hop but for now it is average. the staff were accommodating and friendly but i think that is a kimpton trait (and advantage).',not_happy
id44619,' my husband & i were looking for a hotel for (- night) after our valentines day dinner. my main concern was the beg bug issue nyc hotels seem to be having. we found the broadway plaza had no reports listed on the bed bug registry and looking through the other tripadvisor notes it seemed to be clear. we were surprised to have gotten a very big king size room with no evidence of bed bugs. and extremly clean!! the hotel was realtively inexpensive for nyc and i would definetly return!!!',happy
id44620,' no stranger to business travel i begrudgingly accepted a suggestion to stay across the street from my business meeting location. i left my familiar hilton-mariott comfort zone and usual thorough research and mapquesting and went for convenience. the property was very attractive service personnel seemed truly sincere in their attentiveness. club level refreshments and continental breakfast were the most satisfying ive ever experienced. sales managerttammi truax was visible on property at numerous times and made a point to seek out this unfamiliar face and introduce herself. through some quirk of fate i was given a huge parlor-suite with an enormous balcony. id recommend it as an assembly space for exec. business sessions or family get togethers. ill go back just so tammi gets the sales credit!',happy
id44621,' ok for price. the room was what i expected; the bathroom wasnt so nice but it didnt matter because we were there for -- hours and our priority was to sleep not take a nice bath.',not_happy
id44622,' had no idea that this was an airport hotel until we arrived. right across the street from lindbergh field. that was fine though as the hotel had a nice resort feel to it. self park was --.-- and valet --.-- or so. couldnt find a spot so we went with valet. service was prompt when we called for our car. we were assigned on the --th floor of the marina tower which is the main building with the lobby and restaurants. the floor said starwood preferred guests floor. thought that was odd but as an spg member it was nice to have a high floor. there are - separate towers and are actually spread out along the marina. the view of the sd skyline was great as well as the runway at the airport. im a fan of the romance of planes coming and going so it wasnt too bad. the sound proofing was good as we didnt here to much from the airport. room is standard size and we had a double. bathroom was really small with combo shower-bath. tv was also on the smaller side of -- inches. room service was available -- hours and a late night burger after a wedding hit the spot. hotel caters to the convention-conference crowd. still felt very welcomed by the staff upon arrival. access to downtown-gaslamp was about -- minutes and the beaches are another -- minutes or so. would rather stay in gaslamp area next time we are in town. not a bad choice though if you need to be near the airport and close to attractions.',happy
id44623,' decided to stay here for a week with my wife and one year old while my oldest son attended a youth football camp nearby. the decor was great - more w than westin in my opinion which is fine. the room worked out extremely well -- one bedroom suite with full refrigerator dishwasher microwave and electric stovetop. with great grocery shopping nearby (heb) we were able to fix great meals when we wanted or go out for a good meal (though most places in the area are chains). there is a nice gas grill and heb has lots of pre-seasoned high quality meats and a good deli. pros: rooms common areas wifi morning breakfast and evening social hour practical workspace and kitchen features. nice place to relax. cons: none other than the location is better described as tomball texas than houston and being about ----- minutes from the galleria area',happy
id44624,' i recently spent one evening at this property and i left satisfied but convinced this could be a top-tier property with an update. it is a very clean modern convention hotel in a great location. the interior of the guest rooms is decidedly generic lacking the style of some of chicago is newer hotels (sofitel w kimpton boutiques). but the rooms are large and nicely equipped with all the essentials of a business hotel. bathroom was nice if a little bit dated but very very clean. it seems most of the rooms here have great views and mine was no exception. the shades were push-button which i quite enjoyed though im not sure if this was because i was in a handicap-accessible room or if it is standard. the sheets and duvet were great but i was not with the mattress. most of the upscale and even mid-range chains are finally updating their mattresses so i hope this property will follow suit. the bar could use a bit of an update but it works if you just want to sit in the lobby and enjoy an expectedly overpriced drink. staff was very accommodating and always smiling and ready to assist. for $----night (see travelzoo web site; this continues all summer!) the hotel was absolutely fine. it could be an excellent property if the rooms were updated with new mattresses televisions and desks. but at this point there are many better hotels to choose from in chicago.',happy
id44625,' overall we enjoyed our stay here. we stayed here on a saturday-tuesday and every front desk person we encountered was extremely helpful and friendly. the only issue i did have was that our room did not get serviced until monday which would not have been a huge deal except we needed towels. in the hotel is defense sunday we may just have missed our service opportunity. we had do not disturb on the door in the early am and assumed the room would be serviced while we were at breakfast and had removed the do not disturb but it was not. when we left the hotel for our day is activities it still had not been serviced when we returned. on monday i asked could the room please be serviced. they did not clean the bathtub though.the breakfast included in the cost of the room was decent and we would stay here again for the cost. it was also in reasonable driving distance of everything we needed to do which was great for our gas budget!!!',not_happy
id44626,' i have been trying all different hotels in the seattle area. the next hotel in my lineup was the silver cloud hotel. the location was a bit outside of the city. technically it is in seattle but definitely not walking distance to the city center. the lobby was busy i checked in just after -pm and there was a seminar still going on in a large conference room. connected to the lobby is a restaurant with full bar. there is an onsite parking garage for $-- per night. my room was spacious complete with a microwave and refrigerator. out my window was a great view of seattle university across the street. the hotel was quiet at night. i didnt hear a peep all night. comfortable clean beds with several different pillow types. the bathroom was typical with upscale toiletries. this hotel was decent if it was located in the heart of the city i would stay here all the time.',happy
id44627,' we recently rented one of the barton creek villas to celebrate a family member is birthday. several members of our family including - that were on this trip are club corp members and have rented villas at other club corp locations and had a wonderful experience. during check-in we let the front desk employee know that the bill would be divided by - individuals. the front desk employee stated that would not be a problem and all payment arrangements could be completed at check-out very easily. the villas at barton creek are fully furnished homes that have - bedrooms - bath rooms and a full kitchen. outside there is a grill for you to cook-out and a large patio. the home was very nice and a great choice for a family of -. during our stay - members of our family golfed. their experience on the courses (foothills & canyons) were very positive. the golf courses were challenging and the scenery was beautiful. we also visited the spa for massages. the amenities were fantastic and very relaxing. while at the resort the staff was friendly and informative. upon checkout our experience began to take a turn. we were presented with a bill at checkout but then the front desk employee realized that some of the charges were not correct. we also wished to divide the total charges by -. to give her credit the front desk employee did try to correct the errors and accommodate our request. however she and her co-worker were unable to figure out how to do so while we waited so she gave us a print out of the charges she would be putting thru (after about --minutes). once we returned home (- days after our trip) our credit cards were charged several times with various amounts. some of the charges were for our actual stay and some were holds however neither were distinguishable or mentioned upon check out. essentially we charged holds to the tune of about $----.--. that was in addition to the actual charges for our stay and services. in addition the resort also charged a credit card that was not presented at check-in or check-out but months prior to hold the reservation. after speaking with a representative in accounting she stated they needed to take time to review the account and call back. after waiting several hours i ended up calling back to find out the status. it was only after i called that an email and phone confirmation of the charges was discussed. on a positive note the accounting representative was able to remove the excessive hold charges immediately. of course however the resolution could not have been that simple. the following day we received an email from another barton creek employee wanting to charge an additional amount beyond the charges discussed with accounting. the communication between departments and the billing process could really use an upgrade.',not_happy
id44628,' we always loved to travel as a family. when my wife passed away in april from lymphoma i vowed to continue to travel with my - year old son and - year old daughter. with our quartet now a trio we began our new phase of family travel in july. i chose the mandarin oriental in boston for our first trip together. the boylston street location is amazing. the location is right in the heart of back bay. check-in was friendly and we were given a room on the sixth floor at the back of the hotel. the room was well-appointed and the bathroom was roomy. we received tangerine tea as part of the welcoming and we enjoyed it very much. the room was comfortable and the climate control was whisper quiet. the bed was extremely comfortable and i slept well. the common areas of the hotel were beautiful and impressive. i was unable to use the spa because of the kids but maybe next time. if you are in boston to shop then the mandarin oriental is tops. with newbury street nearby and the prudential center shops literally down the hall the old credit card can get quite a good workout. you can also continue on to copley place for some more posh retail establishments. we dined at asana restaurant within the hotel and it was terrific.the food and the service were both top notch. my filet mignon was perfection. we were seated by the window and my young daughter got a kick out of tapping on the window and waving to passersby walking on the sidewalk. it was actually fun for me to see some people lower their urban guard for a moment laugh and wave back to my daughter as they continued down boylston street. the service throughout our stay throughout the hotel was friendly and professional. if i was forced to find fault with this hotel my fault would be one of omission and nothing more. i echo other reviewers and lament the lack of a swimming pool at this hotel. the thought of an enclosed rooftop pool (like her sister property in manhattan or the peninsula hotel in chicago) overlooking the back bay would elevate the mandarin oriental as unquestionably the finest hotel in the city. that is a distinction it probably already has anyway however this hotel would be perfection with a pool. the mandarin oriental with its staff was a well-oiled machine of hospitality. we enjoyed our stay very much. this hotel is highly recommended.',happy
id44629,' i booked this hotel based on excellent reviews but i was very disappointed the room was very noisy i called for room service for some sugar and after -- minutes i receive coffee mate instead the concierge did not want to help the guests not a good location',not_happy
id44630,' i recently stayed at the grand hyatt in new york with some friends. it was our first trip to ny and the location of the hotel was great for exploiring (in a nice area of midtown manhattan between grand central station and the chrysler building. handy for the subway and buses and walking distance to -th avenue un etc. the public areas of the hotel are undergoing a refit but we knew that woudl be happening before we booked. the room i had was recently refurbished and was very nice. i had been told that ervice in the us was better than in the uk but i didnt find this in the hyatt. the staff varied from very attentive to bordering on rude. little things annoyed me - like asking them to look after luggage after checkout which incurred a $- charge for each bag (i have never come across this anywhere in the world and found it ridiculous!) and asking for stamps at reception for postcards and being told that i needed to go to the mail room two floors up and wait for someone to come before i could buy them; being barked at by a woman at the front door on a wet day who kept saying umbrella to me with no further clue as to what she wanted me to do with it. so overall i would recommend the grand hyatt for its location but they need to sort out their customer service.',happy
id44631,' the rooms did not meet our expectations. our shower had the safety bar (for handicaps-elderly) coming out of the tile work - a safety hazard would be more like it. the carpet was not vacuumed and it smelled like mold-mildew. the beds were uncomfortable and the the sheets appeared to be clean the comforter and flimsy blanket i couldnt comment on - they were adequate for their purpose. continental breakfast - poor menu of cereal and mini danishes that looked old and stale.',not_happy
id44632,' ok so im not a hipster anymore. but really this hotel bordered on seedy. the room (which was not the basic) was so small we could barely turn around in it. the bathroom was basic. the promised view of the bay bridge required you to stretch your neck. no sign out front made it difficult to find. ok the decor was trendy (a cute day glo buddhah was my favorite accent piece). the pounding music the noise the slightly off smell of stale marijuana- if this is hip then im over it. and they charged a meal on the bill that we never had and couldnt revise it-- it was apparently too early in the morning. it is a good location for walking in sf and we made use of the free car service. in a city filled with interesting hotel options w belongs on the meh list.',not_happy
id44633,' although i wont actually be a guest at this hotel until tomorrow i would like to point out zenaida who is with the in house reservations department. i spoke with her regarding a rate change for one of the rooms i have reserved and the fact that i had missed the window to get the new rate without penalty. she allowed me to make the change and waived the penalty very courteously and for a substantial savings. if she is an example of the employees at on the ave it will make for a more pleasurable stay! thanks again zenaida!',happy
id44634,' complete dump! nasty and very unclean. we only stayed one night and that was one night too many. the air conditioner couldnt keep up with the soaring temperatures. i woke up in the middle of the night soaking wet because i had sweated so. i didnt have on heavy pajamas just a short sleeve top and capri style bottoms. when we complained to the manager he acted like he didnt care. the hotel was cheap but spend an extra few dollars and pay for a decent hotel especially one where you can look out the window and see your car.',not_happy
id44635,' stayed here for - nights and loved it. if you are going to memphis for the elvis experience then dont book anywhere else. you are so close to graceland that you feel overwhelmed. we are from england and had wanted to visit graceland forever so this trip was a very big deal for us. the rooms are very big and spacious not - star luxury but clean and comfortable. we moved to a hotel in the downtown area for the remainder of our stay as graceland is far away from the beale street area and other attractions. this was a big mistake and i regreted moving as soon as we checked in. the hotel was very nice but i felt like we were no longer living the elvis dream holiday we had longed for. stay at heartbreak and get the shuttle too and from the attractions. it will take you to sun studios is rock & soul beale street etc. i spent the rest of my holiday upset that wed checked out so soon. i missed the heartbreak and graceland that much that we hired a car and went back to graceland to sign the wall and have a last look before we left for home. you can also walk in the grounds to the grave every morning from -.-- - -.--am. the best place to stay to do this would be the heartbreak as its just -mins across the street. this was amazing as we were the only two people in the mansion grounds at -.-- and it was very moving we sat at the graveside in the meditition garden totally by ourselves with only the sound of the waterfalls. stay at the heartbreak not just for the hotel but for the location it cant be beat. also dont miss the pink cadilac ride from the hotel to marlows. book at reception.',happy
id44636,' i had a nice stay for an extended weekend. the location is of course superb with walking distance to many interesting spots on west side and central park etc. the ambient atmosphere in the lobby is very nice with some sort of african safari evening theme ( i thought that was cool as a metaphor for the urban jungle outside the door). the lobby is inviting for sitting down a couple of minutes for tactical conversation with a friend before going out on your next safari. by chance i was lucky to have a room with two beds all for myself so i had enough storage for my things for my three-night stay. but if you are staying utilizing max allowed capacity = four people in such room be ready for some trouble organizing your luggage! the bed was very comfortable but sleep quality is reduced due to noise. my room had window towards broadway so there was traffic noise all night of course interlaced with party people shouting. i think the window type is not ideal for a busy city. but some noise goes with the territory. if you want complete quiet then manhattan is not the place anyhow i suppose.. ok. to summarize: well kept good style in excellent location.',happy
id44637,' ive never been to d.c before and was pleasantly surprised by the friendliness of the staff. stacy assisted me at the front desk during check in and was very helpful with information concerning the surrouding area. though i cant say much for the rest of d.c is service industry the doubletree suites is awesome! thanks for the great stay!',happy
id44638,' everything was great minus the ice machine making sounds for a while at - or - in the morning!! beds were comfortable rooms were clean and nice front desk was very helpful!',happy
id44639,' convenient hotel with attentive and helpful staff. room was clean spacious quiet and modern. convenient to subway and short walk away from tribeca spots. concierge was particularly good with restaurant and local bar recommendations. only two minor complaints.....only one robe and slippers in room and the room was cleaned very late on one day. would stay there again.',happy
id44640,' the wellington hotel is amazing. i have stayed at the park central for years and was like well i can save over ---.-- by staying across the street. it was the best hotel i have ever stayed at besides disney hotels. even the plaza wasnt as cute or quaint. there are a million europeans here on tours and that was exciting here in this international city. you must try the cute restaurants on --th street between -th avenue and -th avenue. there is a pasta and pizza restaurant (name.... i forgot... before you get to -th ave) where the nice woman whisked my mom and i up to the second floor and we could survey the scene below. amazing! the hotel is a great base for broadway central park fifth avenue (go to h&m!!!!) and just being in a not-quiet yet not hectic times sqaureish place. you must see billy elliott!!! billy got a standing ovation and was such a talented kid my head is still spinning. we see damon tavares as billy btw... and the phantom is amazing as well. john cudia as the phantom is such a super talent. you can easily walk back at night even late - there are great little delis and grocery stores on your way back to the wellington. - * hotel that was like a -*! clean cute marbled... wonderful!!! cassy from hotlanta',happy
id44641,' would definitely stay here again. easy access to downtown.',happy
id44642,' this hotel was bad from the start. after getting off a cruise we arrived at the hotel about -- am. they informed us to come back at - pm as that was the check in time. however the lady was very rude when talking to me. we took both kids to a mall to kill time until -. when we arrived at the hotel there were people sitting outside inside and everywhere there was room to stand or sit. we were informed that it would be - pm at the earliest and again the people behind the counter was very rude. this alone was unacceptable as the hotel states - pm we left again and came back at -:-- and finally received a room. i asked when our roll away would arrive and the lady totally ignored us and said that we had not requested one when i finally pushed the issue. i had a copy of the reservation with roll away stated on it. the room was bad the breakfast was awful and the staff was totally rude. this hotel is not acceptable for anyone. i will never stay here again and will think twice about sleep inn anywhere.',not_happy
id44643,' i booked my room at this hotel based on the pictures on their website and the price. i was in town for a conference nearby. i was very disappointed. the pictures didnt match the actual rooms at all. the lobby looks immaculate and the location is convenient but that is about it. check-in on a thursday night at -- pm took -- minutes. there were - attendants checking in a long line of people. the attendants were not friendly. they were argumentative with guests who were obviously disappointed with what they got. when i went to the -th floor and found my room the door was open. when i opened the door i was slightly worried that someone was going to jump out of the shower with a butcher knife. once i turned on the light i noticed the threadbare dirty carpet. the room itself was depressing. the bathroom dirty. no hair dryer (as promised on website). i stayed in a room with two queen beds. both beds were rock hard and uncomfortable. the pillows flat and stiff. i stayed in a corner room and every night (i stayed - nights) there was a banging sound. i couldnt figure out what it was - luckily i had a white noise app on my iphone to drown out the horrible sound. i wouldnt stay here again or recommend it to anyone.',not_happy
id44644,' my annual trip to charlotte and my annual stay at the westin. they hotel was showing its age last time but now i stayed in a newly remodeled room. the room had the new carpet smell. the location to the convention center is still its primary selling point. however i still have a few lingering problems. first a hotel this size should offer some type of free breakfast and free internet. if the red roof inn can offer these items why not the westin? the westin response has always been to join their rewards club. but i don’t stay travel enough to benefit from this. the show rate was a little higher than last year. i dont usually shop around but i did this time. close call between the westin and the hampton inn. there is a new entrance to the convention center across the street from the hampton now. with free breakfast and free parking the hampton might be my choice next year. nothing wrong with the westin but i have become accustomed to free breakfast and internet.',happy
id44645,' quite nice location maybe not the best possible but almost. the lobby is the best part and it is spectacular and second almost to none but just misses the ic willard is lobby in dc. :-) the front desk staff were not that polite did not welcome us to the hotel (even at platinum members of their loyalty programme) she was in kind of a hurry i guess. at check-out there it was again a different clerk at this time but no asking about how was our stay no asking anything. just getting on with the job. i would expect more. the room tv was equipped with a hard drive which was to thank for the high-resolution menus fast navigating free trailers of the pay movies an ability to stop rewind or pause the movie you have bought or continue it the next day. havent seen tv like this in any other ic and it was great! the movies were also very new with ---- titles already out there. the room itself was nice with spacious extra room for clothes and suitcases bathroom and tub and a --star king bed! (the hotel itself is - star as of my knowledge). the battery was dead in the rooms digital safe and refused to work. the next room on the corridor had had a party the night before and there were empty bottles and glasses on the front of their door for many hours next day. well well i guess they got a big hotel to clean but still. breakfast was all the way to $-- per person plus tax and all the usual. that is a bit high even in ny.',happy
id44646,' my husband and i *loved* our stay at the lenox... it was our first visit to the lenox and we plan to return -- the location is perfect the service is second-to-none and the amenities are great. rooms washrooms and common areas are very clean and beds are turned-down at night. a business centre offers you access to the internet and a printer. a small exercise room features free weights and exercise machines. staff is very friendly. *loved* our stay!',happy
id44647,' never stayed at a comfort suites before but decided to try it after other reveiws on tripadvisor. dropping off was difficult because of traffic ticketing but staff watched out for us until i parked. staff was excellent rooms were clean window needed to be replaced - like large windows do sometimes but i have to say i was pleasantly surprised. bathroom layout could be better i.e. if someone is overweight they will have problems with the toilet and how close it is to the wall and how low it is but for us it was fine. we had a good view of the river very close to variety of quick places to eat and train - picked up tickets to cubs opening game and took a river cruise. breakfast was adequate for what we paid and i cant stress enough how large the room was. there were just - of us but if you had a large family a room with two beds would be more than enough room so you didnt step all over each other and there was tons of storage space. considering we were piggy backing this stay on a horrible quality inn stay in lansing it was a chance to recharge. i would stay again in a heartbeat. another thing that impressed me is both days i walked in on housekeeping and they change the sheets daily which is hard to find now even in all of the marriotts and sheratons i stay at and makes you feel really fresh when you take a shower at night. other than parking the trip was pleasant and i wouldnt hesitate to stay here again.',happy
id44648,' i had mixed feelings going into this hotel with the reviews i had read on here but i was very happily surprised. i have junior room $---night and it is huge. there are two double beds two huge closets a big bathroom (that you can heat up!!) and a small kitchen. the kitchen has - burner a coffee maker a teapot a sink and small fridge. cooking utensiles dishes cups silverware...everything you need is included. including the kitchen table!! the beds are comfortable and while it is not -----modern it is still pretty up-to-date. the tv is a little old but it still works fine. i would definately reccommend this hotel to anyone and everyone. it is very close to everything and it is very very safe. everything has a lock or - (which the doors in the actual rooms have) the parking lot the front door it was all locked. i will be here for the next week and i am completely confident that i will be fully satisfied.',happy
id44649,' booked via priceline ($-- per night)and then upgraded to the regency club ($-- per night additional but well worth it for our family of -). older property in a great area ( mission bay) that was centrally located to everything we wanted to do in san diego ( zoo sea world coronado la jolla old town balboa park downtown). the hotel itself is in need of some gentle upkeep ( paint plumbing etc) but was by no means dirty or run down. lush grounds and be sure to stay in the main tower ( -th floor or higher). i would hesitate paying more then $ --- but the rooms were large ( - quuen beds with balcony) and would try again here if i got a good deal.',happy
id44650,' i stayed here for - nights for halloween in ----. it was somewhat clean and pretty clean for new york city. it was average size. the location was great it was right near bryant park and times square.',happy
id44651,' my overall stay was great! i must say the reviews on this site is questionable. i recently stayed at this property for a week. the staff was great! the door and bellmen was very attentive. i woke up every morning to a beautiful smile at the front desk she greeted me by name also! nice touch! her name quite hard to remember sorry. my room was average size. concierge very helpful. there were some minor kinks.. my reservation did not include breakfast the streets was a little noisy and at night being stopped by security was a little irritating. otherwise i loved the hotel and the area!! cant wait to go back!!',happy
id44652,' july -- ---- this was the worst motel i have ever stayed at! it was dirty and smelled of old mold. they tried to cover the smell with some type of cleaner but it did not work. there was water behind the glass of the picture above the bed. the room felt wet and stunk. there was even a live roach in the shower the next morning when i went to take a shower. i must say however that the staff was very polite. i would not recommend this place to my enemy. sorry but save your money and go some place else.',not_happy
id44653,' excellent hotel. friendly efficient staff. clean quiet rooms. even with the hotel filled for convention room service and valet service was very prompt. services were received exactly as promised. beautiful setting convenient to zoo.',happy
id44654,' tip #-: if you go through priceline be leary. got this hotel after my first try at their name your price option. ended up getting it for like $-- less per night than regular rate & it is not a hotel i would have chosen on my own purely for the size of the rooms as well as the reviews. (i put in a max of ~$--- per night and -.- stars in the area). however that being said and after reading so many bad reviews i was pleasantly surprised! we went to ny for a quick weekend getaway right before christmas so anymore than a quick trip and i think the small room and rediculously small bathroom would have driven me crazy! (i read a review on this site that said your knees actually touch the wall when sitting on the toilet and it is by no means an exaggeration. ---% true!) other than the room size we loved the hotel. great location all staff were overly friendly and super helpful always clean in the room. plus the room itself looked to be (fairly) newly renovated. could we hear the car traffic from the bed? yes. was there a cold draft coming from the window? yes. but even given these things and te cruise ship smallness of the room and bathroom we still ended up with the hotel!',happy
id44655,' my family and i drive during our summer vacation and embassy suite memphis was a stop to the coast. overall the hotel is good staff is accommodating rooms looks to be fairly up to date and clean beds were comfortable and was not sloping in the middle. the pool was over chlorinated though as you walk into the pool area not only can you smell it but your eyes feel it this seems to be typical with alot of in-door pool (except for our subsequent stay in embassy suite winston-salem). paid for the internet access $-.--. was it worth it? no. in-consistent speed had to turn or and rescan numerous to try to get a faster speed. we were typically getting complimentary wireless and those i expected to have issues but when i pay for it i expected better. hotel is located close to restaurants and access to the freeway is great. during the past several vacations we have stayed in the poorer section of memphis the middle section and the area that this hotel is located i would consider the more richer section. for my family which we tend to go out to eat the bartlett section of memphis seems to be more accommodating as far as distance to where we needed to go..',not_happy
id44656,' i stayed at the town and country in august ---- for a conference. overall this felt like a well-worn ----s hotel that is badly in need of some updating. the only thing i enjoyed about this hotel was the pool. if you stay here you should absolutely stay in the royal palm tower many of the garden rooms looked quite dark. ask for a room with a view of the pool. my first room was in the tower but the balcony had a view of a brick wall and it was dark! (see picture) i asked to be changed to a room with a pool view on the -th floor. it was better. good things: lots of pools easy to find a seat close to a big mall and the trolley. wireless internet is available for $---day. you can extend checkout until -pm for half of your daily room rate. bad things: weird location (right on a big highway) no real view (i had a view of the pool and the highway) dark rooms room decor is very old-school english which doesnt fit with a san diego resort there are some outdated resort features (empty hair salon?).',not_happy
id44657,' my mother and i traveled to nyc during may for four days and chose the hotel indigo. the indigo is a boutique hotel and was very nice and quite roomy by boutique standards. it is located in the flower district of the city and every morning you wake up to walk the streets with pleanty of fresh flowers and live plants. what really made the stay the greatest was the hotel staff. on the day we checked in wesley and artoro were at the desk and there every morning. they were a great help in letting us know what to see and the best option on how to get there. they were very friendly and helpful with any questions that we asked. if you are looking for a nice place to stay in nyc and a place that has a great and helpful staff i would recommend the hotel indigo on --th street.',happy
id44658,' i had high hopes for this sofitel in the nations capital unfortunately they were not met. firstly the cleanliness of the rooms and public areas was top notch. the general decor of the hotel was sophisticated and the ability to dine outside was most welcome. the main problem was the level of service. upon check in i received a welcome back greeting although this was my first visit. my aclub drinks voucher failed to materialise and the welcome gift for a five night stay had to be requested - this consisted of four chocolates. requests for robes (as there wasnt one in my room) had to made twice as did requests for my room to be made up (at -pm!!!). the service in the bar was equally as bad it would take many attempts to get the bill sometimes you would receive nibbles with your drinks and at other times not. this is really not the strongest hotel in the sofitel chain which is a shame as the product itself in terms of decor is perfect. serious training needs to happen here as it just so inconsistent.',not_happy
id44659,' great location right on --th street. waling distance to coors field great breweries and fun stuff to do downtown. nothing too fancy or life changing but great value. parking is not great but wont kill you either.',happy
id44660,' we drove from vegas to here we didnt have to drive through the city to get here which was nice. it was easy to find and had lots of free parking. if we didnt have the car i wouldve prefered to stay closer to the centre of san diego but its a quick drive - if you can find somewhere to park. breakfast was good saw my first waffle machine. staff friendly and free internet useful for checking flights etc. the pool is ok we had some time out there.',happy
id44661,' my recent visit to the colonnade was the second in about - years and i continue to be satisfied and even impressed. i particularly appreciated the convenient auto access and the easy in and out privileges. my room was large and well-furnished. i also enjoyed several meals at the attached brasserie jo. it is easy to recommend the colonnade as a central place to stay to see boston.',happy
id44662,' this is such a neat hotel i love the drury chain period but this is so different than the rest. the gorgeous original lobby of this former bank building is still quite stunning the elevators appear to be the orginal as some other details. but everything else is new and nice!! we had a corner room overlooking city and riverwalk. windows all around for great views. just step out your door and seconds to the riverwalk near all the restaurants. valets were so courteous and pleasant. we just left our car and did not take it again until we checked out. price of room quite a value. we will be staying here again!',happy
id44663,' i was so disappointed in the terrible housekeeping at the tribeca grand. the first night i arrived i found my king size bed made with queen size sheets so i found myself with my legs and feet on the mattress pad. when i went to fix it i was horrified to find a mattress pad stained with bodily fluids. housekeeping had left by that time (midnight) so after several phone calls a security guard brought up king sized sheets and then insisted on coming into the room to see what i was talking about. i stayed for four nights and each morning i went down to the front desk and asked the manager to call me as well as when i checked out and the manager never followed up with me. i wasnt expecting anything i just wanted to communicate that no matter what else happens at a hotel if it is dirty it is really hard to enjoy a stay. i can say that of all the hotels i have ever stayed at and i have stayed at a lot this was the one with the worst housekeeping i have seen and i paid $---.+ per night!',not_happy
id44664,' recently stayed here with the family for a one-night visit to boston. super convenient to the airport and for getting around town. the staff was so nice and accommodating to our kids giving them stuffed animals upon arrival. the view to the harbor is beautiful. well definitely be back.',happy
id44665,' it began with the checkin.there were many people in the (tiny) lobby. they have - checkin desks but only - were staffed. i arrived ---pm and was told my room is not readyas -pm is the checkin time. i said i understand and will wait the -- minutes; then i was told but even then it would not be ready it could take ----- minutes i should leave my luggage with them and they would call me; i had though a bag with valuables so i rather preferred to have the bag in the room; the lady as the reception said that i can leave it with them there it would be safe and brought me a receipt where stated was that they would not take liability....so i wondered if it really would be safe; i asked to speak with the manager; somebody came and said that if i would be afraid that my notebook would be stolen he could use it in that time....what ??? how rude ! it continued that we had to ask - times to get the rollaway bed and the coffee was never filled up again after we used the capsules... the rooms though were very nice; the gym was too small for the amount of guests so it was always crowded.... i travel alot and i am used to luxery hotel service but this was very bad service....',not_happy
id44666,' great hotel perfect rooms. a --star hotel with courteous personnel great views of the harbour large rooms. i would definitely go back if i had the chance! only one note: the pillows are a bit hard... better bring your own if you have cervical problems...',happy
id44667,' this hotel could be amazing but it is just short of that. had it been on a less hotel-populated road i might have given this hotel a better review. however when compared to its neighbours it is just good not great. the rooms are small very small. if you book through expedia-priceline or what have you dont expect a room with two beds. that costs at least $-- more per night. the beds are comfy enough though. we didnt have duvets but perhaps that is because of the season. we received complimentary wifi but i dont think this is standard. it is also very spotty which is not surprising in a well-constructed historic building. there is a business centre. you better plan ahead to use it. one computer was down and the other one was so slow that it took me over -- minutes to confirm our flight. the doormen are lovely and welcoming. they really got me excited to come into such a wonderful hotel. the elevators are slower but it is an historic building so it met my expectations. the maid service was not horrid but the worst i have had in a four-star hotel. first we put our toothbrushes in the glasses provided to avoid having them on the counter. the maid provided new glasses and put our toothbrushes on the counter. we had turned the temperature up to --. the maid turned it down to -- making it chilly when we returned from being out all day and night. we did some ironing in the morning and didnt put the iron away. neither did they. my new sheet had pink highlighter on it and two tears which would have been clearly noticeable when placing them on. they were in the top centre portion of the sheet. they do use bleach to wash everything. so if the smell bothers you this will not be a good place to stay. i didnt mind it but i definitely noticed it. the rooms are tiny but not the bathroom. i would not suggest two friends share anything but the two full bed rooms. there is hardly anywhere to put your luggage. for a two-person room only one person can put there luggage on a stand. the other must put it on the windowsill. the selections on the tv were very limited. and worse the channel line up was under the glass of the tv bench (see picture). also in our room the tv was on one side of the room (as the room was too small to put it in the middle). therefore only one person could see it up close. luckily the other was more of a reader. the location was great if you dont mind walking. but if youre in chicago youll be walking everywhere. it is not close to the l train or the subway train but it is close to buses that take you there. it is a short walk to any of the tourist attractions. there was no pool and no breakfast provided but you can get room service starting at $--. while i had a good enough stay i would probably not stay again as there is so much to choose from in the area.',not_happy
id44668,' i stay there for five days on a business trip to indianapolis. town center is easy to reach by interstate. receptionist and management are very friendly and helpful. managed by a indian family. very cleanthe room was huge and the hotel is not very old. but in some very small parts it already needs some minor renorvations. no big problems - some colour will do. similar with the room service: one day the ground-towel for the shower was missing. on two days the creamer for the coffee was missing. but i am sure just one call would have solved the little problem. outside the room there was a ugly smell (from a cleaner or detergent??). without this little problems it would have received an excellent ! on the weekend a few party people are staying there. no problem. good talks nice people. free wifi. plenty of value for your money.',happy
id44669,' the ritz carlton is an outstanding choice in georgetown. the staff is wonderful and if you are in washington to visit georgetown the location cant be beat. my only qualm with the hotel is its physical configuration. if you are staying in rooms in the west wing of the hotel there is no direct elevator access from the lobby. because the building is a converted industrial facility there can be a fair amount of travel within the building to get to your room from the lobby. other than that inconvenience the physical plant is spotless and the rooms are in excellent condition. if you like to run there is a great run along the river to the monuments and the staff will greet you with a bottle of water and a towel. the restaurant and bar are great but this is washington dc and you will probably be staying with some dignitaries and their body guards.',happy
id44670,' this hotel is horribly overrated. the rooms are very small (and i am from new york where rooms are small). rooms are bland and way overpriced. also the staff was not helpful and did not care about guests needs. i will never stay at the teatro again especially when there are some great true high-end hotels in denver.',not_happy
id44671,' my wife and i just visited chicago to celebrate our --th anniversary and chose to stay at the river hotel. this was our first overnight trip in chicago and i have to say that i was more than satisfied with my experience at the river hotel. the staff was friendly and helpful during our stay. we stayed in a junior suite and it was immaculately clean incredibly quiet and we had a great view of the river. the bed was extremely comfortable and we had a great night of rest. i also appreciated the solid high speed internet connection that i had in our room. the hotel is within walking distance of the theatre district and all of the shopping the state st and michigan avenue have to offer. we will definitely be staying at the river hotel on our next trip to chicago.',happy
id44672,' we had a - day stay at this hotel at the end of september. we had initially booked for - nights through a -rd party & due to an unexpected change in plans we booked an additional night again through the -rd party. on check in my husband explained the - bookings & we were told there would be no problem & we could stay in the same room. we thought no more about it until a staff member knocked on the door the following day to enquire why we were still there. also just after check in after a --hr flight my husband decided to sleep. he was asleep when there was a knock on the door from a member of staff who told me he needed to check the mini bar from the previous guest. i would have expected better service from a hotel of this calibre particularly as the person who entered the room didnt appear to be wearing anything that identified him as working for the hotel. on another evening around --pm after we had gone to bed there was yet another knock at the door with a delivery of more blankets which they said we had ordered. my husband explained we hadnt ordered additional blankets. you would expect that would have been the end of it however shortly afterwards we received a phone call asking if we received the blankets. again we had to tell them no blankets were ordered. now for the room itself. the room we had was minimalist & small (that is ok) but it was also very dark even in the bathroom due to the lighting used & is not conducive for applying makeup or styling your hair. wifi & parking are an additional costs at premium rates. in summing up i would say this hotel has seen better days & trades on its history. yes the foyer is lovely & yes it is in a fantastic location but that is where my dream of staying at the hollywood roosevelt ended.',not_happy
id44673,' having stayed at doubletree hotels quite often before i was really disappointed with my stay at this hotel. i previously stayed in san diego at the doubletree in hotel circle where my rental car was broken into and valuables stolen from the car. disappointed enough to change my hotel in boston from doubletree to another hotel for an upcoming vacation at the end of august this year. im not sure where to start. when checking in the lady at the front desk was very nice after that although i went through the lobby many times during the day (during the - days i was there) no one ever acknowledged that i existed. it seemed unusual for a doubletree to have that kind of attitude. when i got to the room i took a shower and the tub didnt drain. i called the easycare number and told them what the problem was. i never heard anything back from anyone about the problem. and during the entire stay i stood in foot deep water while i showered. i guess it eventually drained because it was gone when i got back to the room at night. also i had to close the door to the bathroom at night because the motion sensor lights kept coming on (when no one was in there) at odd times during the night. the first night i arrived i realized that the ice machine on the --th floor was not working. i went down to the --th floor and filled the ice bucket which took forever because took forever to get an elevator. i reported this to the front desk every day at least twice but right until i checked out......the ice machine continued to be unusable. i come to san diego once or twice every year and will make sure not to ever stay at another doubletree in the future.',not_happy
id44674,' i was for - nights with my daughter (--) and we enjoyed the stay very much. first of all the location is perfect. walking distance to time square central park empire state and rockefeller center. a lot of theatres around the hotel. we saw american idiot . perfect. the room was also perfect with view at the time square. no noise at all. we enjoyed also the breakfast. we dinned two evenings and it was very good. the best bartender at the bar is bertrand. a very nice guy and he takes really care about the guest. for sure when we will come back to new york we will stay again in this hotel.',happy
id44675,' we picked it because it was well located (close to the metro museum central park) and because the rooms seemed good from the website. the hotel is well positioned but for that price you can find better hotels in lower manhattan. the room was nice and well size the service of the hotel was non existing: no concierge no assistance: it was like a residence instead of a hotel. the air conditioner in the room was so noisy that we could hardly sleep at night. one of the two lifts stayed broken for the entire - days forcing long waiting to go up in the room',not_happy
id44676,' we have just returned from our first holiday in the states and what an amazing time we had! flew in to jfk and it was a flat $-- from airport to hotel(plus tips)great value! we had read reviews about the rooms in new york being small and i dont know if we were just lucky but our room at the new yorker was just brilliant - of us sharing had - double beds - bathrooms and loads of storage space for clothes.our room was also spotlessly clean and very comfortable with flat screen tv and alarm clock only slight problem was that it was near to the lift workings and was a little noisy late at night and first thing in the morning but it certainly wasnt an issue as it wasnt cause for complaint. on the whole the hotel was actually lovely and quiet.every member of hotel staff we came into contact with was friendly and helpful. a really great thing at the new yorker was that safety deposit boxes are free just ask at reception.it was also great to see that at all times of the day and night there is a member of staff making sure that residents only go up in the lifts to the rooms.there is also a desk in the hotel where you can book theatre and excursion tickets we made use of this and got tickets to see mary poppins an absolute treat! a wonderful show and the seats were perfect! every morning we ate at the tick-tock diner very reasonable prices great service and lovely food. there is also a little take away kiosk inside the hotel where you can get muffinspastries and coffee to take up to your room in the morning. good location --minutes walk straight up the road to the empire state building. we booked all of our attraction tickets on-line before we went this was great as we skipped queues -something that the new york pass doesnt always do. we have had the time of our lives people said that going for a week would be too long for uswe would totally disagree! new york is an amazingvibrant and jaw-dropping place and we cant wait to go back and wouldnt hesitate to stay at the new yorker!!',happy
id44677,' this business travelers member chain opens to the public on weekends and slow days. clean friendly. great deal for downtown chicago. tiny non-descript rooms. if value tops comfort. check this out. nice three block walk to art institute. self-parking discount around the corner; the bellman will direct you.',not_happy
id44678,' my wife and i stayed here for an overnight trip. our room was clean bed comfortable plenty of hot water and close to a great ice cream stand. we slept late so i cant comment on the continental breakfast but there are plenty of restaurants very close.. for $---night not bad if you are looking for a place to sleep.',happy
id44679,' we dont typically stay in holiday inn is but we were in san diego for the america is finest city half marathon and the host hotel was sold out. the pros of this hotel was that we got vouchers for breakfast both days of our stay. we were expecting a poorly done continental breakfast but it was a full fledged restaurant with a great breakfast menu and our kids (age - and -) ate free. a pleasant surprise! also they showed a movie for families next to the pool area on saturday night. we watched with our little ones and it was fun! the pool area was really nice and my children liked it. last parking was free and the bottle shop on the main level had very reasonable prices on things like milk and soda. i was expecting high prices and was pleasantly suprised that it was the same price as a grocery store.',happy
id44680,' location is excellent as is housekeeping staff. would definitely consider hotel for future nyc visit.',happy
id44681,' this hotel is in a great location. it is only about -- short blocks from bloomingdale is and close to rockefeller center as well as restaurants and shopping. the rooms are basic marriott rooms and are not too small considering it is manhattan. we liked the hotel and it served our purpose during christmas weekend but it was not as nice as some of the other marriott is we have stayed at in other parts of the united states. also housekeeping did not get to cleaning our room until about -pm.',not_happy
id44682,' my husband had to work in sd for a week and i tagged along. we chose the old town inn because it was within the moderate price range his company allowed and offered a kitchenette (nice for a somewhat extended stay). the room was clean comfortable fairly spacious and had a mini fridge microwave sink range--we requested the kitchen supplies which were just about anything you could ask for including toaster. (eating in the room is such a great way to save money on food and eat more healthily.) when we first got to our room and found it was very dark we asked if we could change to a sunnier room which the manager(? not sure--the woman at the front desk) did her best to remedy--the room she put us in got more natural light but was still pretty dark. major pros: - my husband is picky about hotel beds but he loved the mattress. says he would return just for the comfy bed. - staff was friendly and helpful - ample continental breakfast included waffles cereal bagels pastries fruit hardboiled eggs - five-minute walk from old town state historic park - grounds were pleasant well kept (i enjoyed lounging poolside--the water was warm though i didnt go in) - cozy welcoming lobby with armchairs and dvd library - internet cable in room (safer than wi-fi) cons: - even the room we were transferred to was still pretty dark (maybe because all the rooms that have kitchenettes are in the corner of the building and the rooms that get light dont have kitchenettes?) - we had some trouble trying to fiddle with the termostat to get it the right temperature - the neighborhood felt to me kind of unsafe for pedestrians (fast moving traffic with nothing between the sidewalk and the road) though there were plenty of people walking around overall we had a great stay and would gladly come back--seems like a great value for what you pay.',happy
id44683,' i spent a long weekend with my husband at the omni fort worth since we love the one in downtown austin so much. mostly our experience was very good. the positives included the decor of the hotel the bed was comfy and big we had a great view of the water gardens the valet parking attendants and bellmen were fantastic and it is a fabulous location. the bathroom was also very nice though the tub is a little small. the downside is that the lobby is a little plain and unwelcoming there was an old blood stain on our bedding and the bedding was very worn out. it wasnt that big a problem as they give you so many blankets we could just take that one off. the only other bad thing was the service and quality of the drinks at whiskey and rye which is not the hotel is fault. we have been spoiled by the omni in austin this one is not as nice. i would definitely stay here again but not at full price. we got a great deal for the weekend. on a side note the spa is full service and very nice. we tried to book a couples massage but they were full (not a big deal we waited too late) and the pool area is very nice but crowded with -- somethings drinking a lot (during the day).',happy
id44684,' very nice hotel. rooms recently remodeled. great location. subway station close. nice to be able to walk to hynes cc ---% indoors. but watch out for their laundry service. theyll overcharge you. and the odd pillows leave a bit to be desired. my neck was stiff every morning.',happy
id44685,' it was a very nice hotel and i would be to stay there again. the television was not very good however and there was issues with the cable being staticy as well. other than the television and cable it was a very nice stay.',happy
id44686,' this is a very good hotel stylish well-designed with good service. if youre looking for a base that is convenient to michigan avenue and adjacent areas this location should be perfect for you. i found myself wishing that everything--room lobby etc.--was a bit bigger. but that is what you get when you convert an early --th c office building into a hotel. dont get me wrong the execution was great. the place didnt wow me though. also since it is a low building facing north on an east-west street there no views to speak of even from high floors. id certainly stay here again but id also review my options before committing to this hotel a -nd time.',happy
id44687,' this was definitely a very nice courtyard. updated rooms with comfortable beds. excellent on-site amenities like the ice cream and coffee cafe outdoor patio and fire pit and nice location near park walking trails and restaurants. the breakfast buffet although not included in the room rate was excellent. my experience would have been near perfect had our adjoining rooms been in a better location. the selection of adjoining rooms at this hotel is not great and even though my husband has status with marriott we didnt get a great room placement - our rooms were on the first floor very close to the lobby and with a view of the main entrance and no patio. i would have loved to have been on the water side with a balcony. we have young children who still nap so i was hoping to have a nice place (with some fresh air) to hang out while they napped. but regardless this is definitely as nice as others have said. a great value.',happy
id44688,' we arrived at the hotel around -.--pm and were checked in streight away the lady at reception tried telling us that we had to pay ---usd as a deposit on the room for any breakages & internet usage which i refused to pay as our tour operator didnt tell us about this. she replied with ill inform the manager & then gave us a free upgrade :- im not sure if it was an upgrade or not... we went to our room which i was assuming would be small (most reviews say this) but to my suprise it was a bigger room than what was in the hotel we stayed in at heathrow! the bed was hugeeeeeeeeeeeee & very comfortable more than enough room for - people. the wardrobe was lacking coat hangers we had about - between us. the bathroom was a decent size. there was a shelf which all of our cosmetics fitted on the shower was very powerful which was great the bath wasnt very big though! the room is could have done with tea and coffee facilities. tv worked fine & the safe was free which i felt was a nice added extra. also whenever we were waiting for a lift one always turned up within - minuites. all the staff were friendly apart from one of the bell boy is on the last day i asked if he could get our suitcases for us which were being stored in a cupboard about - meters from where we were sitting and he did so but then stood there waiting for a tip for about - minuites & then he actually asked me for one! i said i only had a -- which was true and he muttered something to me. all in all we had a lovely trip to nyc and will definatly return to the roosevelt it is in a brilliant location & we could always find our way back to it thanks to a mc donalds flag!',happy
id44689,' my family arrived late at night and had my children not been on the edge of exhaustion i would have loaded them back in the car and stayed elsewhere. hallway smelled. dirty towel found in bathroom. carpet in need of a good cleaning. ugh! mentioned this to the hotel staff and got: sorry about that. ill tell them to clean up better for the next visitor. ugh x -.',not_happy
id44690,' we stayed a night because we had an early flight from logan the next morning. i have almost nothing but nice things to say about this establishment; however it is ludicrous that the room cost $--- for the night and i was expected to pay for wireless internet service in my room? cmon if i pay $-- to stay at an econolodge the wireless internet is included. give me a break.',happy
id44691,' i just returned with my -- year old daughter her -- year old friend as well as her mother from a pleasant stay at parc --. we were celebrating our girls --th birthdays. our late flight put us at the hotel at --:-- a.m. no problem for the front desk we were checked in and unpacking our bags within -- minutes of arrival. we stayed on the --nd floor with a sweeping view of the city i could see the transamerica building the water and a bit of the golden gate bridge. i am a light sleeper but the room i was in was quiet & i never heard my neighbors. no clanging dumpster noise at -:-- a.m. something ive experienced at other properties in san francisco. the room is tastfully remodelled with light duvet covers and very comfortable beds that felt like new mattresses. the beds are doubles so for - adult women with teen-age daughters it was a bit on the cozy side but i expected this. i am a substitute teacher on a budget so i will trade close quarters for a great price. our room included a hospitality room on the --st floor staff was friendly efficient and promptly restocked fresh fruit strawberries and the chocolate croissants that my daughter and i became addicted to. staff helped me plan my sight-seeing and i want to personally offer a shout out thank-you to robert for suggestions on restaurants and the seam-less service he provided during our stay. we did not have a car but ive never understood why you would want one in a major city. cars are a liablity in a major city in my opinion so i would suggest you dump the rental car after the napa wine tasting. you always pay through the nose for parking no matter what the city. so maybe if you need cheap parking and that is a priority you might want to shop around. the bart system is right around the corner cable-cars and muni all conveniently located. muni drivers should be commended for their polite answers about transferring etc. since there are no bus schedules and they have to constantly put up with tourists asking how to get around. mr. newsom might want to look into resources here since tourism is the -nd biggest industry for san francisco next to financial. and it looks like financial is in for a bit of a dry spell. this hotel is in a terrific location heart of shopping -- minute walk to chinatown. cable-cars on the next street. which leads me to safety. i was travelling with my -- year old daughter we are suburban people and i never felt frightened around this property. are there homeless people in san francisco and occasionally in front of our hotel? yes. and the doorman and attendants do a fine job of keeping an eye on things. i am also not going out for a stroll at -:-- a.m. along geary street. we did however stay out until around --:-- p.m walking back from a financial district restaurant. the lobby remodel was completed on our last day there are large groovy white light fixtures to admire. front desk held our bags for - hours while we did some last minute sight-seeing before our flight. i have stayed at many of the kimpton properties in this city and typically prefer a smaller boutique type hotel. i honestly found service to be similar in attention to detail and friendliness of staff. i would highly reccommend this hotel to a friend.',happy
id44692,' stayed here recently and were very impressed with the clean room with small kitchenette. the hour was fantastic with wine beer hot appetizers etc. the breakfast the next morning was also expansive and delicious with hot eggs bagels oatmeal fruit etc. the doormen were so friendly and nice.',happy
id44693,' myself and two girlfriends were in nyc for - night for both business and fun! we impressed right off the bat with the customer service. our rooms were quaint and clean and hotel location was great! we had one night where a fuse was broken in our room and the gentelman ernest who came to fix it was so helpful and nice! he fixed the problem right away and was extremely helpful to us when we asked for some advice. he helped us out with dinner plans and we loved the restaurant!! would definitely stay there again!!',happy
id44694,' i loved this hotel. great location and brilliant staff. the area is a bit touristy and doesnt feel like the real new york but for tourists it is great.',happy
id44695,' i reserved a - night stay at the hyatt regency denver (colorado convention center) for a conference months prior to my stay in june. i called the hotel the day before i arrived to confirm my reservation and to request - double beds. when we arrived in the morning they told us that the hotel had overbooked and that we will have to stay at another hotel and we werent the only ones! they sent off tons of people and they were not very apologetic. they sent me to another hotel with a voucher which was a dark and old hotel nearby. they managed to get me a room back at the hyatt for my second night and when i checked in (again) they said the hotel was paying for the night due to the inconvenience they caused. however when i checked out they had charged me and i had to get the charge removed. on top of that when i checked in i had to get reimbursed for a taxi chit they had given me the day before to get to the hotel they sent me to because the front desk had filled out the amount already and it wasnt enough to cover the bill. i had scratched the charge out and put in a new one but the taxi driver said he cant take it. i had to ask on - separate occasions at the front desk for my reimbursement which they lost the receipt to. do not stay at this hotel. sure it is new and the food is decent but the service was terrible. i booked this room months in advance with a call to confirm -- hours prior to arrival but that meant nothing. someone who may have booked their reservation - days ago but arrived before me got the room. on my third night i stayed at the westin tabor hotel and it was fantastic. the staff were all friendly and accommodating and my room was there waiting for me. when the business center was closed when i needed to use the internet the front desk employee let me in to use the computer. a world of difference from the hyatt regency.',not_happy
id44696,' stayed here for - days would definitely use again if i return to san francisco. it is in walking distance to fishermans wharf and plenty of restaurants. it is round the corner from where u catch the bus loops tours which was great for us. the hotel was very clean and nice room nothing special but as long as it was clean that was all we wanted. didnt eat in the hotel as werent really there restaurant looked nice but did seem bait over priced for a holiday inn.',happy
id44697,' we chose this hotel following reviews on trip advisor. the hotel staff were very friendly and helpful. rooms were clean and comfortable and the breakfast and cheese and wine were an added bonus. thank you for a great stay in l.a.',happy
id44698,' we stayed for one night after a long flight from ny. took the suite for ---+vallet parking. the reason we choose andra is that they are advirtised as having the famous nordic haestens beds. staff didnt have a clue what i was talking about of course no such bed in the room and the girl i spoke to never reached out to me to address my concern. anyway suite has the bed lying in line with the front door of the room needless to say you can hear the world drunk or not return to their rooms late at night. noisy !. room faced the back where the ventilation system run non stop. dont open the windows noisy and a strong cooking smell will fill your room. i wonder what a normal guest room is like when the suite is such ?! never again andra without the haestens even thou i luv seattle. for that price i stay at four seasons facing the water.',not_happy
id44699,' arrived and checked in after reserving a non-smoking room. was sent to -rd floor and immediately upon exiting elevator there was a strong odor of smoking on this floor. the signs indicated a non -smoking floor but obviously was not. upon entering room room smelled stale and as if the cat urinated on the carpet. went downstairs to front desk and asked for a different room. elevator stopped on second floor as button there was pushed by workmen. the entire -nd floor appeared to be under renovation. workmen were attempting to board elevator with sinks & countertops removed from rooms. a stereo radio the workmen had was in the hallway playing loud music. there was not enough room for the luggage cart and the workmens cart on the elevator so they decided to wait. the attendant at the front desk attempted to give me a room on that floor i asked for one somewhere else and she gave me one at the end of the hall on the first floor right next to the side exit. that door is supposed to be locked at night. it is not working and people are coming & going at all hours banging the door. there was a dumpster right outside around the corner near one of my windows. it was for building materials removed by the workmen on the -nd floor. we were awakened by the dumpster getting changed out as it was full. the bathroom was quite worn and in poor condition. the rest of the room was just ok. maid service was good however. later that night we left for dinner. upon returning we entered by the front entrance. the attendant at the front desk stopped us to say i need to re-program your room keys as i had to erase them. otherwise they wont work. i thought this was odd but went along with it. upon opening our door we immediately knew something was wrong. a ceiling light was on that we did not leave on. i called the front desk after checking our belongings to let them know our room had been entered while we were out. the attendants explanation was she thought we were in the room next door so she gave our room to some new arrivals. when they entered our room & discovered it was occupied she erased all room keys and gave them the room next door. we stayed - nights there. i belong to best western gold club rewards and always stay in a best western. i stayed - nights in - different best westerns that week. this hotel is by far the worst. when i filled out a poor review at best western web site the hotel manager emailed me an apology and ......get this........an offer for a wopping --% off my next stay. i think not!',not_happy
id44700,' great place - clean and friendly. this is a pet friendly hotel - so we brought along our dog. petco park is - block down and they have a leash-free dog park which was great for free-time and potty-time for our doggie. the pool was heated and nice. not a ton of seating - but enough to get by. seems like a younger crowd when we were there but everyone was friendly and loved our toddler. they have a complimentary wine hour in the evening and coffee in the morning. overall - a great stay. right in downtown - close to everything - especially the stadium if you go for a padres game.',happy
id44701,' traveled to chicago for two nights on business and arrived at the palmer house around --pm. hhonors desk was closed but was checked in quickly nonetheless. this hotel boasts that it is the oldest continuously operating hotel in the country. the first room i was checked into must have been the oldest continuously operating room in the hotel! it looked like it hadnt been renovated in about -- years (the green tile in the bathroom was quite charming... really.) and had a lovely view of an a-c compressor that was bigger than my room! went back to the reception desk and asked if an hh gold upgrade to the exec floor upgrade was available. was upgraded to exec floor to a room with one double bed. room was nicer than the last one but you couldnt have parked a yugo in there with enough room to open the doors! stay was pleasant enough afterwards. a bit noisy during the night. lobby is undergoing renovations. exec lounge was fine. not bad for a business trip but next time ill be staying somewhere that has a bit less history in my room!',not_happy
id44702,' so the girlfriend and i decided we needed a weekend away.......i jumped on priceline and submitted an offer and received conformation that i now had a room booked the the crowne plaza. having never heard of it i did a little research and my quest brought me to this site. after reading the reviews i must say i was pretty apprehensive about staying there. i read about dirty rooms unfriendly staff and even broken elevators. i will simply cut right to the chase. we were checked in by one of the nicest people i have ever met taken care of immediately and put in a super clean very nice room with a flat screen tv. oh and by the way we rode an elevator that worked just fine. we hopped the trolley there is a stop on the other side of the marriot right across the street and headed downtown for a great night. after a full night we jumped in a cab and rode back for like - dollars. the next morning was so nice we went for a walk back downtown ......right now let me give a plug for the best breakfast place ever........its called the blue plate diner......just a few blocks from beale street. we could have taken the trolley again but it was just too nice and we saw lots of neat places along the way. just walk the sidewalks that parallel the trolley. anyway i could continue but i hope my point is made. great hotel great service we could not believe how bad some of the reviews were but we were thrilled. oh and did i mention the best part.....we got the room for only $-- plus tax!! enjoy!!',happy
id44703,' we had two rooms for - days. friendly accommodating staff; big comfortable rooms; excellent beds; free in-room wireless internet. it is a boutique hotel--the decor isnt your typical chain hotel beige but it works and works well. i just wish we could have spent more time in the rooms--we were on the run all - days--because they were so comfortable. great location: on a quiet street just off dupont circle a short walk to the metro station (by far the best way to get around dc!). lots of restaurants nearby; a starbucks just down the block and several other breakfast places nearby too. try the restaurant directly across the street from the hotel for dinner--it is very good. we had narrowed down our choices to one of the big chain hotels and the topaz--were very glad we chose topaz. well be back and will seek out kimpton hotels when traveling to other cities. btw one of the deciding factors is that they care enough to keep an eye on what people are saying about them here on tripadvisor. a company that cares about its reputation generally takes good care of its customers. (nope--i dont work for them or know anyone who does!)',happy
id44704,' the affinia is right in the centre of things - a perfect place to stay! the hotel staff were very friendly and the room very spacious. highly recommended!',happy
id44705,' me and my wife stayed there for - nights in our vacations and we had a great time! clean apartment and good breakfast (included) were the highest points together with the fastcheck in-out. staff was great!! id only make a remark about parking prices that i think are way too expensive but i guess this is kind of a normal behavior in sf...',happy
id44706,' stayed here during busy mlk weekend-- got an incredible deal (about --% off advance purchase rate) on hotwire that ended up being about $-- with tax per night for - nights. lobby is overcrowded and gives wrong first impression but this is a super large conference style hotel. rooms are rather small but nicely equipped. may be a stretch at - stars but -.- stars is very appropriate. fitness room is great room service prompt elevators frequent even with a huge convention and checkout a breeze. reccomend a room in the west tower as it can be quieter and they have their own check in desk you can use for a speedy checkout. accessible via the t line at the lake-clarke stations (blue line for ohare orange for midway) about a --- block walk or a few dollars cab ride. all in all great trip and positive expereince at this hyatt.',happy
id44707,' my daughter mother and i stayed at the staybridge suites memphis the weekend of the --th. the room is very spacious and clean. the queen suites have new queen beds and linens. it was a very comfortable bed. the towels were a good size and very soft. new clean shower curtain. breakfast was a good selection. the entire staff was amazing...always very friendly and helpful. i am a priority club member so the -pm late checkout was perfect. my daughter wanted to go down to beale st and front st to eat so it was nice being able to not have to pack our belongings and leave them in the car in downtown memphis. it is a very quiet location but easy access to poplar and all the shops and restaurants. suggestions....we stayed in room --- and although it was clean there are about - mold spots on the back wall of the shower in the caulking and around the top soap holder. a quick and easy fix would be to re-caulk that shower. the bathroom was very clean but seeing mold in the shower negates that. also both sides of the couch cushions had holes in them. that could be easily replaced or repaired. the linens for the pull out were dirty and had to be replaced so that should be checked daily if it is not. my only true complaint was about the housekeeping policies. saturday we had to ask twice for light housecleaning (trash removed towels replaced) after -pm. but sunday morning housekeeping was knocking on the door at --am! it makes your guests feel like they are being rushed out. if they do not have a confirmation of checkout by the front desk housekeeping should wait until after noon (checkout time) to try to clean rooms that are being vacated that day. overall very pleasant stay and would stay there again.',happy
id44708,' a wonderful hotel with glorious rooms (it doesnt get better than suite ---) in one of the best locations in the metro l.a. area. the staff is caring and attentive -- and youll be spoiled by the best valet staff youll ever come across.',happy
id44709,' dont waste your time researching hotel after hotel in nyc this is the place to stay! very clean spacious room very friendly staff offered us two double beds for the same price as the queen room that i had booked when they saw i was traveling with a friend. we loved the quiet street but felt close enough to the things we wanted to see (central park museums). we also we able to check our bags at the hotel for no extra cost before the -pm check in time. i would highly recommend this hotel!',happy
id44710,' ive stayed here and at the jw recently. jw is brand new this one is slightly dated but not bad. rooms are smallish. clean but dated. - blocks from city center mall. - blocks from bankers life fh and lucas. lot of restaurants close by and across the street from the convention center. slightly un that they would not give me a late check out. im a gold and would expect more flexibility even when the hotel is full the next day.',happy
id44711,' historic and grand. that is what i love about the fairmont properties; they always reflect the history and culture of the city. rooms were a little tired but served our purposes. the steak house was wonderful too.',happy
id44712,' we got a good rate on hotwire and the hotel served as a very good base for our six-night vacation in nyc. the rooms and bathrooms are small like others have pointed out but they were clean and decent. the bed was very comfortable. location is good being within walking distance to times square and other attractions. my only complaint is that $-- a day for wireless is outrageous.',happy
id44713,' we arrived in old town by train at -am. the night manager was great very helpful informative and even at -am had a smile. the room was outstanding every comfortable bed large room clean pleanty of hot water. easy walk the the trolley station and the old town park. i will stay here anytime i come to san diego and will tell everyone to stay here. you will enjoy your stay! one more thing. the buffet breakfast is in the restaurant at the top of the hill next the the hotel while the only have scrambled eggs on the buffet they will cook eggs to order.',happy
id44714,' my fiance and i stayed here in april as we were attending a wedding in la. the bride to be recommended this hotel and was able to get a wedding rate for us. the rooms are very modern and minimalistic. not really my style but it was nice. we had a room on a low floor and did not hear any music or noise at all on our stay. since we had a low rate we had no view - no big deal. there was no bathtub - only a shower (fiance likes to take baths). my only real complaint about our room is that we came back one day at about -:-- and the room was still not clean. we needed to get ready for the wedding and i was hoping that the room would have been cleaned already. we did eat at drai is one night for dinner (we are not club people so went early for dinner). the view is fantastic! everyone should at least check out the view. we did see ryan oneal eating dinner there as well that night. we rented a car but the bride-to-be did recommend this hotel since there is a metro stop right by it.',happy
id44715,' good location close to bus stops and at walking distance from restaurants and shops. parking lots for free. the room is comfortable but needs some renovations. not noisy even if we slept in a room with windows on the main road.',not_happy
id44716,' the location of this hotel was about the best part about it. service was non existent. our room was satisfactory but had filthy windows and the drapes were very tired too. the lobby etc certainly need upgrading.. my husband is a priority club member but that did not achieve anything in any upgrades etc. wouldnt rush back there.',not_happy
id44717,' have just returned from a six night trip to san francisco. stayed at this hotel mainly based on price so i wasnt too sure what to expect. having got the shuttle from the airport i was slightly worried when we pulled up outside...it really looks nothing at all from the outside in fact even a bit dreary. but as soon as i got in well what a difference..nice lobby and was greeted by the most kind and welcoming woman on the front desk ive ever met. she checked me in asked how long i was staying and if i knew what i wanted to do whilst in san francisco.she then gave me maps of the area and helped with transport information.the hotel has bus stops right outside.fishermans wharf is only a -- minute walk away.the room itself was only a single so fairly small but cosy.it was also spotless.the friendliness on the front desk continued all the time i was there.i spent ages talking to them. the other thing you need to know is that you get a free continental breakfast every morning....it is a superb spread.the only problem is that the breakfast room can get fairly crowded so you may want to go down either very early or leave it a while. all in all this was better than a lot of bigger chain hotels in which ive stayed and would be more than to visit again.',happy
id44718,' if in san diego again i would definately consider humphrey is again. the rooms are large and spacious the decor in our room was not outdated and everything in the room was spotless. we had a second floor room overlooking the lovely grass area. room had a double glassed builtin-robe which was really great.. very central to downtown and the airport and the area around the hotel is really nice. only one little qualm there are no lifts to second floors so luggage has to be carried up stairs but apart from that it was perfect. staff were great and helpful and we really enjoyed our time here.',happy
id44719,' the hotel was modern and clean and in a great location. my only complaint is that the rooms were too small for a family. i would recommend this hotel for a business traveler or a couple but not for families. the food was also very good but pricey.',happy
id44720,' we stayed at this hotel for - days as we prepared to bury a relative. the staff was so accommodating as we had to hurry to san francisco and had no idea where we were going. i casually mentioned to a gentleman at the front desk staff why i was in town during check-in and every time the gentleman saw me and my family he asked about my family and my day. this tone was set with their entire staff through out our stay which made it so much easier to return to the hotel after our long days. the hotel was very well kept reasonable and close to everywhere we needed to go. i wasnt worried about the area as it was in a nice part of town... i felt safe walking out of the hotel. i would definitely return. the only drawback was that the lobby was freezing! we could never figure out why the lobby and hallways were so cold... but atleast the rooms werent.',happy
id44721,' my husband & i enjoyed our - night stay @ the fitzpatrick recently. we chose this particular hotel due to its close proximity to central park (we were seeing a show there) and because it was a small (-- + rooms) boutique hotel that gave us a better sense of intimacy than some of the corporate hotels did. service was friendly the room was big by ny standards and the location is a great starting base for exploring nyc. a subway stop is nearby as our restaurants coffee shops and shopping.',happy
id44722,' this was my -rd visit to the hotel for business. i used priceline to get a great deal most recently. self-parked which left a maze to get back to hotel. felt i needed to leave some bread crumbs to find my way back! used the convenient self-serve kiosk near the check-in counters to check-in and get key. pros: comfortable bed. last trip gave me a great view of the river-wrigley building. cons: felt compelled to write a review this time due to my less-than clean room. i found several stray hairs in the bathroom and on bed linens. the toilet sadly was not fully cleaned either. overall: prefer to stay somewhere else during next visit.',not_happy
id44723,' i was there --------------- for my daughter is wedding which was held at the hotel. it is a former beaux arts post office from the turn of the century and is architecturally stunning. if you like the grand old style of hotel this is the place for you. the rooms are relatively large for an old hotel and decorated in a very lively modern style. beautiful appointments and very upscale toiletries with luxury linens and great plush bathrobes. like most dc hotels it is expensive but the location is great and close to many attractions (ford is theater spy museum smithsonian museum of american art are all within --- blocks). a seven block walk to the mall. many restaurants bakeries and unique shops in the immediate area and it is right on the chinatown metro. try for a deal online or check the website as they often have specials. staff is friendly and very helpful. free coffee-tea in the morning and wine in the afternoon. you will not be disappointed!',happy
id44724,' my mother and i stayed at the hotel monaco - night and found the place to be very nice. the staff was nice and professional the room was of a nice size clean and designed nicely. lots of toiletries available at our fingertips. what i liked most was that we could walk to the oriental theatre and to some very good restaurants - we felt safe at all times as well. really no complaints -- just a few minors ones: no coffeemaker in the room - although they sent one up immediately upon my request; insufficient lighting in the room we had -- one of the lighting fixtures had a light bulb out but i didnt take the time to call housekeeping to get it fixed. otherwise everything went well. i recommend this place to anyone and figure that kids will like it too since they can get a goldfish in their room during their stay (for free). we did not try this but i figure a kid or an adult with a thing for goldfish would really like this aspect of the hotel.',happy
id44725,' i booked this hotel after reading these reviews and i have to say my experience wasnt even close to anything written here. i generally stay in - and - star hotels so my expectations are not that high. but this has got to be the worst hotel ive ever been in. while the location cant be beat i would recommend you stay somewhere a little further away for cheaper and use the money youve saved to pay for parking or taxis. youll have a better experience trust me. first of all the place is aged and falling apart. the lobby and outside appear to be in order but the room itself was ridiculous. peeling and worn wallpaper huge hole in the carpet large holes where pictures have been moved-removed discolored ceiling and a terrible smell are what greeted me when i walked in the door. then while trying to use the shower my husband nearly scalded himself because the temperature control takes a full - minutes to respond to any changes. now im a pretty intelligent person but i dont think it takes a rocket scientist to figure out how to use a shower. the drain in the shower was also slow and i was disgusted at what i had to stand in. the a-c originally appeared to not be working and when i brought this up to juliana a member of the front desk staff she snottily asked me did you press the mode button? like i worked for carrier and automatically knew that was what you were supposed to do especially since there were absolutely no instructions and the a-c in every other hotel in the world has an on-off button and temperature controls and that is all you need to know. this girl had someone come to my room to get the a-c to work but it took him -- minutes to figure it out. so if it takes a member of the staff -- minutes to get it to work why i should i be expected to do it at all? then when i brought up the matter of the shower temperature she didnt actually address me but turned to the other girl at the desk and said that shower works right? i couldnt believe it...this girl actually just called me a liar. i replied that no it wasnt because i just told her it wasnt and the matter regarding the shower was dropped and never taken care of. i brought my grievances up to a different front desk clerk the next morning and asked to speak to the manager but apparently he doesnt feel it necessary to work on weekends when hotels are the busiest. as a matter of fact there wasnt a maintenance person working either which leads me to believe that the management at this hotel is amateurish at best. i have reported my experiences with days inn and have put a call in to the hotel manager but have not received a response as of this time. i would recommend you take your business elsewhere...youll thank me later.',not_happy
id44726,' do not bring your children to this place. it is more for working professionals than families. we brought our year old with us and he had a hard time settling in for the night an was crying. the staff was very understanding but the guests werent and called security on us several times. luckily the guard who came to our room was so nice and understanding and he even went and got milk for our baby from the restaurant even though it had already closed. the next morning at checkout we were forced to endure the dirty looks and snarky comments from the other guests even though we appologized profusely. bottom line: if you want to vacation with small children go elsewhere.',not_happy
id44727,' my wife four children and i decided to take a last minute trip to downtown chicago. we booked the day we arrived. i was suspicious of the hotel because the rate was better than anything i was quoted by comparable hotels and they had rooms available at the last minute on a weekday which i have found to be rare in this location. we were pleasantly surprised all around. the hotel provides a courtesy car for drop-offs. the driver scott was courteous and knowledgeable about the city. the view of michigan avenue was a plus. we will stay there again.',happy
id44728,' my travel agent asked me to go for this triton hotel because the neighbouring marriott hotels were found full - days before the start of my business trip and i settled for it accordingly as it was only for one night transit stay. the hotel location is convenient and the staff friendly the common areas and the rooms are slightly worn out but acceptable. the main problem is that the rooms are equipped with window-type air-conditioning units which are noisy when operating and gives no fresh air. [n.b.: travellers who read this review may trust my judgement as i have been belonging to the property discipline for many years.] after switching on the units at night for - hours the room becomes nothing but noisy and stuffy lacking oxygen. to open the windows for fresh air means - other problems: firstly my room (and may be half of the rooms in such hotel) faces the side lane where the refuse rooms of the hotel and other adjoining buildings are located and can catch such unforgettable smell; secondly the service vehicles and refuse-collection vehicles in us operate at nights with their dumping and travelling noises throughout the night-time. so the result is: shallow-sleeping people like me cannot sleep. fortunately it was only for one night stay and i presume i would not be returning again unless they install some centralized ventilation system with treated air. one point worth mentioning: the hotel is web-page didnt show any window-type air-conditioning units in any of their rooms interior photos and experienced people like me would return to the website and find from the exterior night-view photo some ideas of the window-type air-conditioning units along the dim facades. i wished i had noticed those window-type air-conditioning units before i agreed to my travel agent is former offer.',not_happy
id44729,' this is quite a nice comfortable hotel but it lacks the wow factor that you usually expect from a w. apart from the lobby music and quirky w collateral in the rooms you could be staying at any hotel chain really. the rooms are nice but not spectacular the bath towels are awful for a hotel of this standard. most staff were pleasant and friendly although you got the feeling there weren’t enough reception staff so the service was a little hit and miss. the location is close to downtown the gas lamp quarter etc but it’s a bit of a no man’s land surrounded by vacant blocks and office buildings. definitely not up to the w standard i’ve experienced before.',not_happy
id44730,' originally chose the hotel for it had a starbucks located in the hotel. as well located a stone throw from lax. free shuttle to and from the airport or self parking across the street or you could valet it. it was also less than --- hr sunday afternoon drive to the hollywood area. from checking in staff was very helpful and courteous with my questions they have probably have answered ---x already that day from checkout times to free wifi to places to eat. rooms were clean and very large. i had a nice view of the landing area of the airport so it was kind of cool to see planes take off and land. and the view of the parking lot was also nice if you like that sort of thing. if you are a light sleeper then the roar of the planes might unsettle you or the boom of the hotel doors from people going in & out of their rooms. the hotel had a nice pool to cool down from the california sun. a standard hotel bar and an italian restaurant. no in room safe but available ones at reception. my tv remote went on fritz (i think the batteries were dieing) but with wifi it didnt matter to me. not to be alarmed but to connect to the in room wifi they charge it to your room but the charges are reversed in the system automatically. overall it was a great lay over stop and would highly recommend it.',happy
id44731,' front desk - courteous! internet station - a bit slow but always with pen and paper available. pool - lousy view but the pool is nice. hot tub was being repaired. layout - easy to navigate sensible access. food - standard marriott fare combined with friendly staff. room - well equipped with another good marriott bed. downside - lower levels are exposed to any loud street noise at night. valet - needs improvement. not punctual and tried to deliver my car to some other guest. why? overall - close to nationwide arena and some good restaurants.',not_happy
id44732,' this is a great hotel. would stay here again any time. the service from all staff was excellent. front desk staff were so helpful. we walked every where and it was just the right distance. if you are looking for a awesome hotel in seattle stay here. great bang for you buck.',happy
id44733,' we stayed at the marriott metro center april -- and totally enjoyed our stay. this hotel is located within walking distance to attractions and many places to eat. the dc metro is right next to the hotel with is very convient for getting around dc. very kid friendly hotel great breakfest buffet clean comfortable rooms. i would truly recommend this hotel to anyone staying in dc.',not_happy
id44734,' i booked - nights in this hostel via hostelworld - weeks in advance received the confirmation and paid the deposit as usual. one day before i was due to arrive i got an email saying that the place was no longer available leaving me to scramble and find what few places were left in the city. i still havent got my refund (one email chasing it up has not been enough).',not_happy
id44735,' our -st night was a nightmare! partly because our travel agent hadnt paid the hotel so our room was given away. at -am uk time that’s the last thing you need after a long haul flight. however i had my documents to show i paid so the hotel reserved our room for the rest of the stay there. we were moved to the sofitel for - night (or morning) and then checked in at the intercontinental. normally i would kick off if i’ve been let down however the service and the attitude of the reception staff was so professional sincere and generally human! we were treated so well by the staff there to rectify the problem even though it wasnt their error. we were upgraded to a sky view room which was a slighter smaller than expected especially after the shopping spree but the view was amazing! the hustle and bustle of new york below your feet was a thrilling view with floor to ceiling windows. we did get a small amount of noise mainly sirens but it is expected when you’re in the heart of nyc. we had a super king bed which gave us the good night’s sleep we needed after all the sightseeing. the bath room was very spacious and contemporary too. the hotel even sent us a complimentary mix of nuts and fruits to once again apologise for the booking error and we were left bottles of evian water every single day we were there. the concierge desks was hit and miss we had someone who didnt seem to know too much but we dealt with - different staff on this desk and all were as informative and honest as the next. the hotel is in a fab location! -- second walk to port authority which is convenient after a whole day of sightseeing as it is a crawl back to the hotel. so many restaurants are nearby so youd be spoilt for choice. it’s a very short walk to the centre of times square and not far from the main attractions. we mainly walked everywhere which was much better as we got to see more. as the hotel is in an ideal location you can go north or south without having to go far to see attractions. overall a wise decision. loved every minute of nyc and will definitely recommend this hotel to anyone i know travelling to new york.',happy
id44736,' considering what we paid to stay here this place deserves - out of - stars. however had we paid a lot i would probably drop a star. we stayed - nights and in two different rooms so have a good idea of the hotel overall. service needs improvement. first off the location is amazing ! you are about a - minute walk max to the alamo and the riverwalk. you will not need a car but if you do have one they only have valet and although efficient it was a bit $$ ($---day). i know that is the norm for downtown hotels though so dont be shocked. you also get in and out privileges. we booked two seperate rooms both king studio suites both the same price. room - had a very large layout and faced the atrium pool. the pull out sofa is not comfortable and the bedding for it had a makeup stain on it as if it had not been washed so requested extra bedding. the coffee pot had someone elses old coffee bag in it. we called to have them clean it and the next day it was still there! one morning kids were screaming and playing at -:-- in the morning in the pool. for later sleepers -:-- is a bit early to let people use an atrium style pool because of noise and it was very noisy despite being higher up. the beds were pretty comfy and other than the things mentioned above they were clean. room - was much smaller. it faced a little alley. sound definitely traveled despite being on a higher floor. in the mornings trash guys would wake you up and one morning a very loud giant loading truck sat out in the alley for about -- minutes. their web site says sound proof windows..that is a lie judging by the two rooms..and neither of our rooms were on the busy street. anyways we still slept pretty good. our room had no cleanliness issues when we got there. house keeping: first day there neither of our rooms were cleaned by housekeeping. and the old coffee from previous guests i had called about the day before was still there. i called down and the housekeeping lady clocked back in to straighten up our rooms and bring towels. however they still did not get that old coffee. finally after two days it was taken care of. after this incident housekeeping did clean and cleaned fine. i do think they should put trash bags in the trash cans in the room but they do not. breakfast: worst continental breakfast ever. there are not enough people checking the breakfast. most hotels have someone constantly looking over and resupplying. the hot items were cold and gross and they only had a few continental items. they usually had like literally - pieces of fruit in a bowl and - banana and - apples and so usually there was no fruit. the waffle batter was the worse continental waffle batter i ever had. it was like cardboard and tasteless; they need a better supplier. it took forever to get items restocked and the tables in the dining area were definitely not cleaned. it was hard to even find someone who worked at the hotel in the dining area in the mornings. i will say this hotel has the best coffee but most of the time it was out :(. manager is reception: nice idea but it is no embassy suites manager is reception (which is every night has liquor and actual food). they had a bowl of pace picante and some bagged tortilla chips for food and then budweiser and cheap wine for the drinks..not really worth the trip to the basement for this. lastly the pool is small..looks like a hot tub and the printer for guests was not working the entire time. there was one guy that worked the front desk with a bit of a short attitude. they did not have a safe in the room. i know this all seems harsh but i still rated them good based on the price that we paid (again full price and this would be a different review) the room itself and the awesome location. would i stay here again? for the same price; absolutely. the service is lacking but it is a beautiful hotel and the location can not be beat !',happy
id44737,' this place is basically an old dump very typical of many old best western hotels and not at all like a newer holiday inn express or hampton inn if you want something to compare to. the rooms have been modernized to an extent as have the bathrooms however the overall feel to the place is very much ----s. sound insulation is not good at least it was not good in my room and overhead jet noise was very noticeable. fortunately there is not all that much activity at the seatac airport between the hours of about midnight and - am. the breakfast was ordinary. i waited quite a while for the free airport shuttle on arrival even though i was told that it was already on its way when i called. i had no problems with the personnel and everyone was reasonably friendly. the wireless internet worked well. would i stay here again? if my stay was only going to be for - hours or so yes. if i was going to be in the hotel for a whole day or more the answer is a definite no.',not_happy
id44738,' i read some of the reviews and thought the worst. when i arrived on a red eye i was able to get in the room. the hotel was clean the breakfast was ok and the service was good. i heard the sirens a little but the hotel is near the hospital. i would stay here again when i am in boston.',happy
id44739,' check-in was efficient but it was a good thing we had the confirmation number as our name wasnt to be found in the system. nothing says welcome like not kmowing who you are and why youre at the check- desk. front desk staff was pleasant without being warm. our room was tiny but well laid out with nice furnishings in reasonably good condition. the view through the one small window was of an air shaft. for three nights. the amenities were rudimentary and included aveda bath products. there were no extra towels in the bathroom nor pillows for the bed. wifi access was not included in the room rate. dupont circle is further away than you would think although the location is okay. i would not stay in this hotel again nor would i recommend it to others',not_happy
id44740,' i enjoyed my stay at el tropicano--the staff was very nice. i was here for a conference; the only real drawback was the facility is age--signage and infrastructure could use some upgrades for clarity and convenience. in particular the elevators were incredibly slow and limited.',happy
id44741,' we went there with our daughter and were very surprised by both the location and the size of the room. we had the kitchenette and used it a lot. from the hotel you can easily go by walk to fifth avenue timesquare. definitly a good bet in the pricey big apple!',happy
id44742,' we first stayed at this hotel in may ----. the new building and renovations were still underway at that time. we checked in and were given a room with a view of construction fencing. we didnt want construction noise and preferred at least some kind of view so we asked and were switched to another room. it was an older room but clean. it was a ground floor room with a view of the marina. we thought it peculiar that the in-room refrigerator was in the bathroom (though the bathroom was nice). our biggest complaints about the room were: -. the noise of the marina gate constantly slamming shut and -. the location right by the laundry facility. overall we werent very impressed with our stay. when emailed a survey from the hotel my traveling partner responded honestly. the manager apologized for the inconvenience and offered to help us with our return stay if wed like. fast forward to march ----. as promised the manager helped us with a nice room and a good rate. we were in the newest building -rd floor overlooking the marina. once again we were near a marina gate but this time it closed silently. my traveling partner is a stickler for cleanliness so he checked the room. there were crumbs of food on the sofa a sticky stain on the armrest of the chair a sticky bathroom floor ring marks on the bathroom vanity and a pen mark on the sheets. we werent thrilled especially since the manager had helped us to book our stay (perhaps he wouldve made sure our room was clean?) but were eager to get out to the beach for sunset. when we returned from our evening out i began to unpack our suitcases. i was shocked to find someone else is dirty laundry in our drawers! im not the finicky one and i told my companion that wed talk to the front desk first thing in the morning (as i was exhausted and just wanted to sleep). when we headed out for the day we spoke with danny at the front desk. he was courteous and made note of our concerns. he said he would contact the housekeeping manager so it would be taken care of. we returned again that evening and our room had been serviced (i.e. the bed made towels refreshed vacuumed etc.). however not one of our concerns had been addressed. highly disappointing. we checked out the next morning and danny was shocked to learn that our concerns hadnt been taken care of. we were offered --% off our next stay as compensation but im pretty sure we wont be returning. too bad because we love the location and the free parking. besides the cleanliness we noticed many other things: the elevator in this building looked like a freight elevator so we thought we had made a wrong turn (we hadnt). this was a new room and there were paint marks on furniture the sliding glass door etc. also the front door should close securely for safety however ours slammed shut to the point it hurt our ears. there was no way to keep the bathroom door open. the wallpaper looked as if it were put up hastily as it seemed to be peeling in places. overall it looked as if this addition was put together quickly in time to open rather than someone looking over all the fine details to be sure it looked great. this hotel has potential but it is just not quite there yet.',not_happy
id44743,' i stayed with a friend the first weekend of october and found the place to be ok but nothing special. the room size was decent the bed comfortable and the bath alright. the complimentary was fine and well stocked. we parked our car in the back lot without any problems. the shuttle service was a really nice touch and the frontdesk staff was very friendly and helpful.',not_happy
id44744,' stayed at the brown palace hotel and spa for - nights in september --. the location was perfect and the hotel amenities were outstanding. staying - nights as i did it gave me a chance really experience the hotel. the staff is very accommodating and there were plenty of them walking around which is always a good sign for a hotel. though i didnt partake in afternoon tea or sunday champagne brunch i did stroll by and all seemed to be having a good time. there were always plenty of locals eating drinking smoking at the hotel. yes smoking! the hotel has a cigar bar and i really enjoyed my time spent there. let me say this you will not smell cigar smoke anywhere else in the hotel! there were always plenty of cabs right outside the door but i walked to restaurants capitol bldg. and to coors field no problem. i rented a car one day to visit rocky mt. national park and the car rental place was just two blocks away. this is a luxury hotel so its full of well dressed men and women but i wasnt one of them. i wore shorts jeans and tea shirts and was treated first class. if my travels bring me back to denver the brown palace hotel is where ill stay again.',happy
id44745,' i booked my family to stay in this hotel in august ---- and we had minimal problems. however i booked a single night in may ---- and i had some major problems. in particular managment refuses to allow you to check in before check-in time. fine. this is their policy. however... we received a phone call every five minutes from --:-- a.m. to noon the next morning to remind us to check out on time. i felt this was pushy and uncalled for. if i am not allowed to check in a minute early why should i check out before noon? this hotel is safe with free parking and clean - which is more than you can say for most affordable hotels in los angeles. unfortunately like most other things in la you pay a lot for very very little.',not_happy
id44746,' stayed here one night in late june on the way to wyoming. rooms were extremely nice for a lq. breakfast was adequate. would stay here again. i would avoid eating at the waffle house down the street...',happy
id44747,' stayed at the four points sheraton for a conference in dc at the convention center. it was cold and rainy and the walk to the convention center of about - blocks was a bit of a bummer at times. nevertheless i walked between the hotel and the convention center at least -- times and it wasnt too much of a task. also the hotel closer in the direction to many of the other parts of downtown dc near the metro center station. most everything i wanted to see was within a short walk and-or metro ride away. it is also about ---- blocks from chinatown and the verizon center. rooms were basic if a bit smallish. bathroom was oddly located away from the entrance to the room and was smallish. but bed was very comfy and i didnt spend too much time in the room anyway. i would recommend joining the starwood preferred guest program - it is free and worth it. spg membership entitled me to a breakfast each morning that was sufficient and saved me about $---- somewhere else. most importantly was the good-tasting and hot coffee first thing. service in the club room for breakfast was really good too. i also used the club room for some reading during the downtime and i noticed a really nice big-screen tv with dvd player. so if you want to watch a movie you can in the club room. pool was small but on the roof and inside so that was a nice perk. fitness center was great. and the restaurant-bar was so good that i met many locals there. it is always a vote of confidence when locals visit a hotel restaurant!',happy
id44748,' as soon as we arrived the desk clerk was a very friendly. showing us the way to our rooms and asking if there was anything we needed. when you are greeted with a friendly personna then the rest of the trip is great.',happy
id44749,' a beautiful resort tucked away in the hills of san antonio! just a -- min drive to riverwalk it is tucked away and has amazing views especially sunset views. didnt get to golf but course looked amazing. i would highly recommend this place the staff was so eager to help and extremely nice. couldnt have been a better weekend getaway.',happy
id44750,' -. very rude crew -. not that clean -. horrible bed',not_happy
id44751,' we had a king size bed on --th floor over looking times square. everything was perfect. i think they must have some rooms that have been renovated and others in bad shape. be sure and ask at check-in for a renovated room. we didnt eat there but go to times deli across from the main entrance. and note they do have two entrances which is helpful when you are tired or in a hurry.',not_happy
id44752,' we stayed here for one night before flying out from phoenix so it was very much a quick stopover where we werent looking for a ton of amenities just a clean room. crowne plaza delivered on that score; and we got a nice rate via hotwire. rooms are arranged a very large atrium which includes an indoor pool. it didnt bother us at all but guests who are sensitive to chlorine odors might find this a drawback. the hotel seemed nice but strangely empty of decor. i think we may have come while they were in the midst of a carpet cleaning of the main atrium--no furniture no plants in the gravel just wide open emptiness which gave it a strange feel. the front desk staff were generally nice but on check-on the clerk failed to notify us that there was a hour. we learned of it only after we were walking through the lobby and heard another staffer apologize to a guest that he was checking in too late to be a part of it. i wasnt sure if this was because we were hotwire guests or plain forgetfulness but we were disappointed with that. if they had breakfast we didnt hear about that either! the indoor pool was bitterly cold--we had no problem coaxing my son out of it because he was turning blue. hotel is in the midst of a corporate park area; there are some restaurants & shopping nearby (driving distance) but nothing you could walk to. the front desk staff have a list of local restaurants they will share. that is helpful. cute gift shop in hotel small but some worthwhile items. hotel is in north phoenix area right off interstate -- so it is a quick jaunt to downtown airport etc. i would stay here again for a trip of this purpose--just a place to crash for a night while we were in transit.',happy
id44753,' my husband and i stayed for three nights at the st. gregory while visiting our daughter. we were upgraded to a smoking suite which did not smell at all. we were really surprised at this. the hall had a faint smoke smell. everyone was very nice and accomodating. room service was prompt. our roon was very clean. the only drawback i saw was the lack of counter space in the bathroon. i loved the location. we will probably stay there again on a return visit.',happy
id44754,' my husband and i came to nyc for a night in the spring. we were looking for an affordable hotel that was in a clean and in a good location. we read great reviews of the jewel and thought wed give it a try. we were able to book the room for $--- a night which we thought was a good deal considering it was memorial day weekend. this hotel is a bit different. instead of a front desk they have a kiosk where you can check yourself in. but they always have attendants to help you with whatever you need. we got in to the city several hours before our room was supposed to be avaialble. it wasnt ready yet but they were to store our luggage for us while we starting enjoying the city. we came back after the room was ready. it was definitely a small room but had everything we needed. for the price we would definitely book it again! the room and bathroom were both clean and the bed was comfortable. we loved the location. less than a mile is walk from times square and not a bad walk to shopping either. we look forward to visiting again in the future.',happy
id44755,' this is an old hotel so i didnt expect much but at least the customer service could have been better. the morning of my departure i asked the front desk where i could print my boarding pass and they told me very rudely there is a business center but you need a key and good luck because the printer doesnt work. they gave me no other options. the room next to ours was very loud and the walls are very thin...they were playing loud music until very late smoking pot which smelled up the entire hallway as well as our room and the walls were so thin that we could hear every word they were saying. forget about the street noise the adjacent room noise was much worse. the front desk people were cold and rude and if you stay on a higher floor be prepared to wait for a while for an elevator.',not_happy
id44756,' we stayed at the hotel at the start of august. the staff were generally very friendly and helpful. the rooms were spacious and clean. we had no complaints about the hotel itself other than the location. as two young british women we found the neighbourhood wasnt good - even during the daytime. we were accosted by people regularly just on the walk to the t. we didnt feel particularly safe and it wasnt a great location for a holiday hotel when you dont have a car. ( we stayed later at the holiday inn select government centre which was much better - it was central you could walk pretty much everywhere and the beacon hill area was really nice too).',not_happy
id44757,' this was my -rd time to nyc from australia and this time we had both times before stayed at the nyma manhattan on w--nd st. this is owned by the same group i believe but it is located between --th---st on lexington. we wanted to try somewhere a bit different so it didnt feel the same. the hotel itself was great. the room was a great size bathrooms great rooms spotless reception helpful. absolutely cant fault the hotel. my only issue was the wifi was very intermittent which was annoying. that may have been because our room was hidden away around a corner. and i know complaining about wifi seems petty but for the traveller staying in the hotel for a week you want reliable internet to either contact home or research what to do in ny. but honestly overall the hotel itself was great. now the location. as i said we stayed in w--nd st before and honestly that was a better location than where the eastside is. the subway station is close but the train really only goes uptown and downtown and from this location alot of the time you actually want to be further west towards -th.-th-th ave and broadway. so we found the train not very convenient. instead we found ourselves walking extra blocks to and from our hotel compared to our last trip. the area itself though is nicejust not much happening. as a tourist you want to be over towards broadway more. but overall the hotel was great... just the location for us wasnt quite as good as where wed been before. but hey we wanted something different and dont regret it. great hotel!',happy
id44758,' i think we brought the classiness of the hotel down while we were there but we enjoyed our park view king for the incredible view. the room was very spacious and the cleaning staff were impeccable. we had a deal for the room - im not sure i could justify the rack rate - and considered it a good visit. the exercise facilities are great and while the business centre has costs associated for use it was nice to be able to print what we needed. internet access was good but i would expect that when im paying a premium for it. location is key for this hotel - easy access to lots of shopping short walk to subways easy to get a taxi and of course perfect for central park & museum visits! overall a great first trip to new york - im glad we were able to visit two different hotels and get the most of each. this was a great way to end our trip!',happy
id44759,' i stayed in late june when the air con was off and it was unbearable. it appears it has happened again since so anyone who hasnt booked beware! it is as a lot of reviewers have already said it is very tired and worn scruffy would describe it well. we upgraded to breakfast but found out that it was only a $-- voucher which didnt cover the cost of breakfast for two so you had to put extra to the bill....the rooms are musty smelling but mine was clean and tidy. i was only staying - days so it was bearable. on the positve side it has a great location a couple of blocks from central park and has a small roof top pool which is great if you have kids but this closes at -pm which is a shame. it is cheap and if you are on a really tight budget i would say it is not the worst hotel you could stay in ny im sure....',not_happy
id44760,' i booked a room for - nights online. their web site makes it sound really nice. the lobby looks really nice and that is it! the girl behind desk didnt speak-understand english very well. the room not only looked dirty but felt dirty. they should have spent the lobby $$ on the rooms! they dont provide rooms with the things their web site says (clocks- they ran out!). no screen on window electrical outlets coming loose from walls no one was friendly. someone kept trying to get in our room. we left next day they still charged for the - days. beware!!!! cheap is not always better! ive stayed in cheaper places and they were ---% better!',not_happy
id44761,' this is a good westin experience nice amenities good service large rooms no real complaints. the price was great- $--- for a weekend in june. location was good- -- min walk to either foggy bottom or dupont circle metro stops (and georgetown) in a nice but non-descript neighborhood which prob. helps keep the price manageable. quick ride to the national mall-downtown area. cabs always outside too. service was excellent though the club-new restaurant was still not open. bathroom was clean and very large with a shower with - great heads and a soaking tub. the heavenly bed was just that with large rooms to boot. the need to keep the key in the wall to have electricity was odd but fine. recommended unless you really need to be w-in a block of the metro or steps from the federal triangle-metro center area.',happy
id44762,' we ended up at the chelsea because we were desperate and it was the only place we could find in nyc at the time at very short notice. we have stayed at half a four different places in the city so my judgement is not based on a big sample. having said that it was ok. i thought it was a little overpriced for what we got elswhere. the rooms are tidy and clean the woman running the counter was very charming and pleseant. at night though it was really noising becing located close to what i think might have been a gay nightclub. the noise in the streets below seemed to go on all night. the old aircon seemed to have a lot of mould so we were disinclined to put t on and so in ended up being quite stuffy. it aint the hilton but it was ok and the location was good.',happy
id44763,' arriving at the biltmore was a relief after a night in another disasterous resort. the biltmore still has the old world charm of a real resort. you truly dont need to leave the propertyas pheonix itself is not much to write home about. i stayed in a golf view villa room that was tastfully decorated a very comfy bed and a great view of the cascading golf course. the main pool was a little crowded for my taste but there are - pools on the grounds so there is a pool for everyone. room service was speedy and actually delicious (beef medallion quasidilla was the best!) there is plenty of shopping a lilly pulitzer store so i was in heaven and a starbucks -x the price of a regular- non resort starbucks! all and all it was a great stay and upon check out booked my next trip for june.',happy
id44764,' for a hotel that charges about --- bux per night - this is not worth this money. i got it at a very big discount and i stayed only - night (walls in my apartment were being painted so i had to get a hotel) - i dont feel robbed but you traveller beware! junky rooms not as they are supposed to be in a hotel of this class. best western would be a better choice i mean it. plastic cups in the rooms - are you kidding me??? the mini bar was empty in my room. no desk just a bed and an awkward table with - absolutely cheap and uncomfortable chairs. the floor in the bathroom is sticky. no shower cap no tea - the things that are usually found at hotels of such rate. my tv remote did not work. i have no idea why this hotel has higher ratings i have been all over the usa staying in similar rank hotels and i tell you with all my knowledge and experience - this one is not worth your money!',not_happy
id44765,' staff at all levels were excellent can almost anticipate your need before you realise it. the older concierge african american was exceptional with his recommendations and detail directions as well as quiet efficiency and service with a smile. the room was dated but do exhibit the charm of the bygone era. the bathroom needs a bit more attention towel rails were rusted at one corner and a tiny section of the grout was mouldy. the noise from the outside airconditioners was quite intrusive until you get used to it. the bedding was very comfortable giving a good night is sleep. it is only a block away from the metro is pershing square station with access to the red & purple lines. therefore you can get to hollywood universal studios & chinatown using public transport.',happy
id44766,' wonderful stay for my son is wedding (--nd floor). the staff is excellant.',happy
id44767,' when we decided for the peninsula we had been unsure about the standard of one of the older luxury hotels in nyc. luckely we made the right decision: the hotel not just has the perfect location right on -th avenue and close to central park. but more important the service level remembered us of asian hotels in bangkok or singapore. the staff at the entrance in the lobby at the reception and concierge as well as at the spa has been extreme polite but also discreet. everything went smoothly without any kind of hiccups. in addition the maintance of the room has been that excellent that we felt as the first guest in our room. the tv had a nice panel with plug ins for memory cards usb sticks and even ipods. the bathroom was huge and well equipped (incl. tv screen next to the bath tub). free wifi provided for all hotel guests and compl. daily water have been nice services. the new spa on top of the hotel is not just uge but also beautiful decorated. the service at the gym and in the dressing room has been attentive and provided nice touches like cold towels during work out. we definitely would choose the peninsula for our next stay again...',happy
id44768,' my wife and i recently stayed at the affinia shelburne for the first time and could not have had a better stay. this hotel has a wonderful total package: first-rate amenities smart decor unbeatable location and a staff that insists on making your stay unparalleled. we will be making a return visit the next time we are in manhattan.',happy
id44769,' we took advantage of the starving artist package (a bunkbed room for $-- - great deal) and were upgraded to a cheap full room upon arrival. we received friendly-excellent customer service our entire stay. the hotel has so many great amenities - you would never have to leave! first it has the hippest-busiest lobby ever. lobby bar pours great (but expensive with --% already added) drinks. q-tip (a tribe called quest) djs every friday in liberty hall the basement club. there are - excellent-fun-hip boutiques in the hotel: opening ceremony & project no. -. there is also a restaurant-bar (the breslin) a sub shop (no - - ha) and a stumptown coffee. youd think that with all these things the hotel would be extremely loud. but aside from the lobby it is not - we slept really well (--th floor). great attention to detail in the rooms (clever-funny signage goofy touches in the mini bar on the hangers etc). we felt like rock stars (and were encouraged to be - the room stationary includes ace-themed blank sheet music). bed was super comfy. a cheap full room is not big but it is good-sized for nyc and really comfortable-well-appointed. one miss: it being early april the hotel had not yet been switched from heat to cool so our room was warmer than wed have liked. we slept with windows open but it couldve used at least a fan or something. location was pretty good - convenient to subway lines & shake shack but a bit far uptown for our tastes. we loved the ace (it is now my favorite ny hotel) & will definitely be back. hopefully they will still run specials as the rack rate can get a bit pricey.',happy
id44770,' my husband and i stayed here for - nights in may and there were some good and bad features. first the good: (-) the location was great. steps from lincoln park zoo and the lakefront. (-) our --th floor room had an amazing view of lincoln park and the lake. (-) the front desk staff were friendly. now the bad: (-) this used to be an old days inn and while theyve dressed up the finishes and added some trendy furniture at the core it still retains some features of a days inn. the rooms are really cramped. (-) the bathroom is awful!!!! there is no counter space at all and no fan. it has a sliding door that doesnt allow for much privacy. (-) the walls were paper thin. this was particularly awful because we were next to a bunch of jerks who liked to scream obscenities at the top of their lungs and crash around drunk in their hotel room at - in the morning. (-) the cleaning staff was quite stingy with everything and failed to replenish our ice bag toilet paper and bath supplies until we notified the front desk. all in all...i probably would pick a different hotel next time im in chicago.',not_happy
id44771,' the room is a tight fit but everything needed is there: wardrobe very comfortable bed night table desk and desk chair; bathroom is shower and sink and toilet. the shower is small and water will go under the curtain. it is more of a problem for me worrying about the water than for the condition of the bathroom. housekeeping missed the previous occupant is muffin crumbs under the desk which could lead to unwanted guests i.e. mice roaches. everything else appeared clean.',happy
id44772,' do not stay here.they are under construction. they did not tell us upon checking in so... imagine my surprise at -am when the started jackjammering on the floor below me. the remodle looks nice and im sure it will be a wonderful place to stay after they are finished.',not_happy
id44773,' took a family trip to chicago so my wife and daughters could do some shopping on michigan ave. hilton garden inn is in a perfect location for shopping and many of the local attractions including navy pier if you are able to walk a little bit. about a mile from water tower place and about the same distance to navy pier right around the corner from the trump building and just a few blocks from the wrigley building and the chicago river. the staff was very friendly and the hotel was typical hilton quality. nicely appointed rooms which start on the --th floor to avoid street noise. we were on the --th floor and street noise was faint and not an issue. weber grill restaurant in the lobby looked good and was always busy but we chose to eat elsewhere. they will also deliver to your room. the swimming pool is located on the --th floor in a covered solarium overlooking rooftops and buidlings. the pool is a little small but was never too crowded when we were there. more than four or five kids might get a little cramped. nice hot tub and plenty of chairs. the water is heavily chlorinated so much so that you will cough a few times just from breathing the air. sliding doors help with the ventilation. the air conditioner fan was loud but not so much that it bothered our sleeping. i could see how it might annoy some people though. parking was a bit of a challenge and not cheap. pulling into the valet port was tricky due to construction out front. we chose to self park to save a few dollars ($---night vs. $---valet). self park garage is located right next to hotel. elevator takes you right outside hotel lobby. not too much of an inconvenience so if you are looking to save money self-parking will help a little. overall we had a great experience and we would definitely recommend this hotel based on location cleanliness and friendliness of staff.',happy
id44774,' the light switch at the sink area was defective. the lights would only turn on ---% about --- of the time we were in the room after the first couple of days. sometimes it would go out after working properly. other times it would not turn on at all or only a very dim light in one panel. i called the desk four times about the problem. the problem was not resolved. only after the -th call did a maintenance person show up...and he was unable to repair the problem. we did not want to change rooms because our daughter was in the room next to us and we had too much personal belongings to want to move it all.',not_happy
id44775,' we stayed for one evening in the hotel in the club level. we really enjoyed the extra large room and club lounge. the location was right on the river and we were blocks from michigan ave and other restaurants. they are updating the hotel but we enjoyed our stay.',happy
id44776,' our family has stayed here on several occasions and have loved it! it is a small hotel with a pool and hot tub that we usually have all to ourselves!! nice newly remodeled rooms and suites are so cozy and clean! a short walk to so many shops restaurants bars and of course the beach! parking on premises makes for easy coming and going. we have recommended this to many friends who have also enjoyed their stay. amazing pricing compared to so many of the other hotels in the area. we will certainly return!!',happy
id44777,' i picked this hotel because of the rate ($---- weekend night) and the proximity to sea world. i was surprised that lower end motels closer to sea world were charging almost as much as the omni so i decided to stay a little further away in a nicer hotel. this omni was about a ----- minute drive from sea world and located in area with plenty of shops and restaraunts. the hotel lobby was nice and there were - pools- one inside and one outside- and a well equipped gym. the only drawback was that the indoor pool is small and was crowded with kids when we went. the rooms were nicely appointed clean well-maintained and comfortable. the bathrooms were not as nice as ive seen in other omni hotels- the bathtub and vanity were small and slightly rundown. the only other problem was that the room didnt have a safe so i didnt feel comfortable leaving our valuables in the room. we didnt go to san antonio for the hotel and we didnt spend much time in the hotel so the minor problems didnt bother us. this hotel is good for the value and i would stay here again at the same rate. also i would suggest joining the omni select member program- we got free morning beverages delivered to our room free wi-fi and other amenities.',happy
id44778,' my stay here was intrigued by a visit to marble lane their steakhouse once i got talking about the hotel and the service it intrigued me. the amenities for the location are quite nice it is a staycation all in one you truly can have a great experience if you a feeling whimsical. with all the amenities and the nice modern design it is a quite nice change of pace and it is an embrace in the neighborhood. the amenities and the club were quite nice it made for a good evening with the company as well the environment and nightlife it great met many great connections and networking was very seamless.',happy
id44779,' fantastic loved this hotel. more inclined to stay in greenwich soho etc when in new york but needed to be midtown for a night last week. they were extremely helpful - allowing me to check in very early and allowing late checkout next day. hotel was gorgeous room spacious (we were upgraded from queen to king size). beautiful large bath room with window. very large comfortable bed. booked on lastminute for a reasonable enough price by new york standards. front of house were extremely professional and helpful',happy
id44780,' i stayed at this hotel because i found a reasonable internet rate for what was supposed to be a quality hotel and the location was great for mt personal - day discovery tour of chicago. unfortunately i had such overwhelming problems during my stay that i had to check out after - nights and find another hotel. my major issue was with the bathroom which may have been partially designed to be handicapped accessable or was using the new concept of a wet room. anyways it was all marble (synthetic?) with no lip around the shower area. there was a drain in the shower area as well as in the middle of the room and i think the water was supposed to drain out in the shower area. instead it spread accross the floor to the other drain and when i stepped out from the shower area i immediately slipped and fell on my butt. when i contacted the front desk they had no concern about my fall and no understanding of my problem. eventually they sent a housekeeper and i thought i would get some help cleaning up but she could not speak english and appeared to be mad at me for all the water on the bathroom floor. i finally grabbed a bunch of towels from her cart and mopped up the mess myself. later i asked if the drains had been cleared and if some shower mats had been placed in my room but no one seemed to know about my problem. the next day i went out into the hallway and grabbed extra towels off one of the housekeeping carts so that i had a nice soggy floorcovering which was not slippery and was somewhat safer if still unpleasant.. then i was forced to go outside the hotel once again on a cool and grey morning to grab some breakfast at the local unfriendly diner because the hotel had no breakfast in spite of the posters in the elevator. i realized as i came back into the hotel that the lobby had the same marble as the bath and it struck me that with the possibilty of rain later that day that i could probably slip and fall once again as the floor was quite uneven. the prospect of another scary shower and scavaging for more towels as well as the thought of going out again in bad weather to even get a cup of coffee led me to check out immediately. i ended up at the chicago hilton which also had a reasonable rate and had functional bathrooms as well as food! in fact the location was even more ideal and i was quite impressed by their great service as well as the great quality of my room.',not_happy
id44781,' this hilton is your regular business convention hilton hotel. reasonable rooms clean and efficient service. it is a big hotel that connects to the connection center. located in downtown area within walking distance of a coupe of reasonable night life spots and resturants. however it is located far from major shopping malls. executive floor does not have free alcoholic drinks or food other than cheese and fruit. resturants in hotel are only average and i would not eat at them again. overall however i would be to stay here again.',happy
id44782,' there are - types of rooms at the bahia. the dark and dingy rooms are the ones along the beach. dont stay there unless you want a beach cottage for surfers experience. we stayed in a studio in the tower beside the lobby. the rooms were spacious and clean - more like a resort hotel. it was also very close to the swimming pool seal pond and cafe. we walked to the beach belmont park and a large park across the street with multiple playgrounds. it was a short drive to sea world. the area surrounding the resort can look a little seedy at night but during the day you can appreciate the beauty of the parks and beaches - very inviting for families and couples to take a stroll. id stay here again.',happy
id44783,' stayed here on ------- ---- for $---night. it was built in ---- and is right across the street from the san diego padres petco field. it is adjacent to the city is gaslamp district and the convention center and the area is under revitalization. it has a pretty good location downtown although the manchester grand hyatt has a better location right next to the harbor. the omni sits directly next to the san diego trolley is tracks so you may want a room not close to the tracks. ours faced the ballpark and we could see the outfield while we were there. the padres were on an east coast trip so there was no game. i can imagine that trying to get back to the hotel from a tourist site (the zoo la jolla etc.) would be extremely difficult right after a baseball game. the parking is valet only at an outrageous $---day. the front desk staff and bellman were very helpful. other than some bad directions from one valet the valet parking service was good. we were given a two queen non-smoking room as requested. it had a flat-screen (not flat-panel) tv and dvd player. it also had very nice beds. the bathroom is door is a rolling door that doesnt close tightly on each side. so if you were nosy you could peek through to parts of the bathroom. i used the business center. internet access was $-.-- for -- minute increments. overall i would recommend this hotel as a solid -*. its going rate was around $----night for the busy summer tourism season. i feel that $-- + $-- parking is a lot to spend per night. most hotels in san diego were going for peak summer season prices so it was a good price for the quality. many of the rack rates for hotel circle -*’s were around $----night.',happy
id44784,' my boyfriend and i stayed at the hotel metro for our first visit to new york and having been given good reviews about the hotel we were expecting it to be good.... and we were not dissappointed! we loved our stay! our room was beautifully decorated and our bathroom was clean and modern. a decent sized roomtoo more than enough for us and as most people say - who stays in their room in new york city . the breakfast buffet had just enough of a selection to choose from to get you ready for a day of walking through the fantastic city. the roof bar was a huge bonus ... we got some fab photos of the empire state and reception staff were friendly and helpful at all times. the only thing that i would say would need changing was the loud air conditioning in our room but it didnt ruin our stay. we will definitley go back to this hotel.',happy
id44785,' location location location my sister and me stayed here just because it was located in the historic district but found it to be the best of our stay on our - city tour of historic america. the hotel room (-nd floor #---) was lovely and very comfortable for - with a beautiful view of the courtyard. the bedding was soft and plush. the morning complimentary breakfast was absolutely wonderful. it was - blocks from independence hall with lots of restaurants and shopping close by. a must repeat for me and next time with the grand kids. thank you morris house staff for a wonderful experience.',happy
id44786,' great location just of lexington. small reception but staff great . had room on -th floor . two single beds in bedroom with very nice bathroom. two sofa beds in the large lounge with tv. small kitchen area with fridge - rings and sink and coffee maker . picked this hotel as i wanted - separate beds and this was one of the only hotels that could accommodate us. it’s furnished traditionally like most hotels in ny hotel booked transport back to jfk and added it to our hotel bill which was great. i booked direct with hotel to make sure i got room i wanted.',happy
id44787,' despite a dreamy marshmallow bed and room that meets all standards (you get what you pay for this property aint cheap!) i was truly disappointed with the shady operation that is blatantly going on with the employees that work there and i want to bring this to your attention. outside the hotel there is a taxi line for the airport. the valets will let you bypass the line and immediately you a taxi if you slip him $- or $--. if you dont give him anything hell tell you to wait in line (which takes a long time). if this doesnt seem so bad yet wait --- the taxi driver then has to surreptiously slip him $-- for the privilege of getting the long airport ride! these valets are raking in a cool $---$-- per taxi customer and given the high activity level of this marriott these guys are raking in $$$ per hour at while taking advantage of the customers and taxi drivers all off the books. my colleague and i carefully watched this all unfold while we were outside: valet in top hat greeting a customer see him get a bill and the valet pretends that this tipping customer has a reservation. a taxi will pull up and the valet will say what is your name again? in front of all the poor people waiting in line and then lead the customer into the taxi. the valet leans into the taxi driver is window to give directions and slyly gets his take. when we got in the taxi the driver admitted that he paid the valet. we asked him why and he said he had no choice. if i dont pay theyll get the next taxi to pay up. we need the money and the long ride to the airport is important to our salary. the cops know about this bribery racket but havent done anything about it. he also added that sometimes the price is $-- to get an airport ride. now you may shrug at all this but what does this have to do with your stay? not much maybe. but it says a lot about how this marriott treats customers after they exit the property after paying $---+ a night to stay there. it leaves a bad taste in my mouth.',happy
id44788,' we got a great deal through aaa. hotel and free breakfast buffet for $---. as soon as we pulled up we were greeted with great service and of course a smile. checking in was fantastic and wow the lobby was just spectacular. we didnt have a view of the bay but i wasnt dissapointed as the hotel room was just amazing. the king size bed with six pillows was very comfy. the best night sleep i had ever had at a hotel. the buffet breakfast was a little small but i am not complaining when it comes to free. only thing was the concierge desk had us call around for alcatraz tickets. i thought that that is what a concierge is for. i will stay here again and have already recommended this hotel... four star all the way...',happy
id44789,' we typically spend a long weekend in nyc every year. have stayed in many hotels - including the giraffe is sister hotel the library --- times. this year we decided to stay at the giraffe - and i am so glad we did! we booked a queen room with a balcony - the red french doors and curtains are very cool. the room was a nice size - bigger than many nyc hotel rooms. we used the passes to the ny sports club every day (we had to get our work outs in to balance with eating all of the great food in the city!). the nysc is only - short blocks away. we had breakfast - lots to choose from and wine and cheese one evening. it was also nice to have cold water with lemons and cookies waiting when we arrived back at the hotel late in the evening. the hotel was very clean and the staff was professional and friendly. we will definitely book there next year.',happy
id44790,' i had not stayed at the blakley in a few years.i usually stay more downtown. it was just as i remembered. good value for the neighborhood. great place to stay if you have never been to the city. close enough to most attractions you could walk. easy subway access. the rooms are clean. the front desk is very helpful.this is a great boutique hotel.',happy
id44791,' this location is great to get to times square and a broadway show. i was on the modern premier side theyve added access to breakfast and a hour since i stayed here last. it is a nice enhancement. my first room was on a lower floor and sort of felt like a prison. but the staff was able to accommodate me with a room on a higher floor which i appreciated. the only thing i found annoying is that the elevator seemed to have a problem reading the key card.',happy
id44792,' just returned from a --night stay and the affinia dumont was as exactly as promised—thanks tripadvisor! if youre looking for nyc is trendiest new hotel look elsewhere. but if you need good value lots of space good customer service and decent modern decor (in addition to a great hotel gym-spa and even aveda toiletries) read on. we were looking for a place to stay with our ---month-old daughter and found a decent price direct on the hotel is website. our one-bed suite was huge allowing her to nap-sleep without having to tip-toe around her. having a microwave and fridge was really useful though we did not have a stove in our unit. room service is provided by the barking dog next door. the food is good and good value the type of place visited by professional lunching locals. we even ate there with our toddler and they were very accommodating. the location—murray hill—is also fantastic. there are reasonable and tasty restaurants nearby and a duane reede across the street for any snacks drinks toiletries you may have forgotten. i made use of the fitness center which is probably one of the nicest hotel gyms ive been in. three treadmills three ellipticals lots of weight machines cables free weights yoga balls. i uploaded pictures of our one-bedroom suite for reference. we were on the -th floor (---) so did not have much of a view but were on the back-side of the hotel so it was a little quieter. our room was close to the elevators but was not an issue. all-in-all a great stay. ive been to many different hotels in manhattan from the ws soho grand hilton near moma to smaller boutique hotels. next time we will check the dumont first.',happy
id44793,' be advised the double beds are full size but so comfortable i would buy the mattress if i didnt already buy one that i havent paid off yet. also they have white down comforters that are so fluffy and cozy beats those normal hideous bedspreads you usually see in hotels. they try to make you feel at home...the free cookies rock and it is the best location i have ever stayed in chicago and ive been there countless times. would recommend.',happy
id44794,' the hotel has a charm and elegance worth the price. the location is convenient to almost everything around central park. the bar invites intimates converasations in a lux environment. a great experience!',happy
id44795,' this hotel is wonderful the staff are even more wonderful too! the hotel is in a great location to the trolley which takes you right into the heart os san diego. the room was a lovely size and was very modern. the foot was great and the staff just go out of their way to help! such a pleasant stay and would highly reccomend it! nothing but great words for this hotel!',happy
id44796,' my wife and i expected that we were going to have excellent service the minute we greeted by the doorman of the pier - hotel in baltimore md and we were not disappointed at any time during our three night stay. everyone we came in contact with on staff was genuinely warm and courteous. the front desk was efficient and gave us good tips on dining and what the inner harbor had to offer in addition to booking reservations and arranging shuttles or cabs on a moment is notice. travel can occasionally be a challenge for us since my wife has ms. this hotel is easy to navigate offers excellent accomodations and is central to all of the major attractions that the inner harbor has to offer. we cant say enough about the staff. special kudos to richard (doorman) jada (front desk) and roland (our frequent shuttle driver). there is more to see in baltimore and we plan on staying at the pier - on our return trip. peter & lori finn leonia new jersey',happy
id44797,' fleabag is the word that comes to mind. strong smell of mold in the room (the clothes in my luggage still smell of it); dirty stained carpet and furniture (you can literally feel how dirty the carpet is under your bare feet..i kept my socks on after that); the blanket on one of the beds was actually sticky! cracks in the ceiling torn wallpaper unfinished paint job in the bathroom. i thought of just turning around and walking out. but it was late was only staying one night and was not up to finding another hotel and then fighting to get the charge for this dump off my credit card. to add insult to injury they charge to park your car in their own lot. when i saw that on my bill the clerk pointed to a sign the size of a postcard that said: parking $---night per car. really? for $--- a night? i dont think so.',not_happy
id44798,' nothing wrong with the hotel itself. rooms were clean and the staff were very nice but the hotel is a bit out of the way from the main sights of washington and there is not much in the area. the hotel mostly feels like you are placed in the middle of a residential neighborhood. however there is a pharmacy and liquor store nearby and it is very close to the national is ball park. there is also a subway stop that is very close to the hotel that will take you into town quite easily. in terms of finding restaurants and bar is around the hotel there are not too many options.',not_happy
id44799,' a five star review is earned. not patronized. one or two stays may impress me. however for me what defines a five star review is a constant level of attentiveness and service. i stay at the four seasons hotel chicago several weeks a year on business and pleasure. the reason i keep coming back? i always feel at home when i visit. the personalization and presentation from the entire staff is superior. the four seasons hotel chicago is an absolute personal favorite. pure excellence.',happy
id44800,' i had a prepaid reservation at this hotel for two nights. we had informed them we were coming in late from cleveland and all i wanted to do when we arrived at --:-- was to be greeted with a smile and given my room key. simple needs. it seems that this hotel does not do simple it does not smiling it does not honour reservations and it certainly does not give good service. on arrival i was toild i had to have a parlour room - one without a bathroom. why? well they told me that some of their residents wanted to stay another night. ok this was fine as long as it was just one night and i got a real room tomorrow. my colleague who was in line behind me was asked if he had heard what i had been told only to then be told he was being taxid to another hotel -- miles away....or he could have a z-bed in my room. no other options. also there was no hint of an apology for what this hotel was putting us through. my colleague opted to go to the other hotel but asked that a taxi was arranged to get him back to the hotel for -am the next day as we had a business meeting with an important client over breakfast at -am. once my colleague had left i had some good news. i was being given the presidential suite room ----. i excitedly got my key and went up to the room only to find i was not the only person who had this room and the current occupant was quite alarmed (quite rightly i had just walked into his bedroom) at me entering to room. after calming him down i said i would go back to the front desk and sort this out. guess what i got another room. all they did was give me a new key and i was told to go to a different room. the word sorry is clearlt not in this hotel is vocabulary. the next day i asked to see the manager. i did not want anything (well i did. i wanted them to just acknowledge my plight and say sorry) but i wanted to let them know that they had let me and my colleage down. the manager was not available but would come to my room to discuss. i never had that conversation despite chasing at the front desk on a few occasions. either they do not have a manager they have one that is so incompetant or they simply do not care about the well being of their guests. beleive it or not i was told by one of the many straight faced front desk operatives that the reason our reservations were not honoured was because they do not like asking guests to leave their hotel ....well what exactly did they do to my colleague who had to go elsewhere? could this have been a one off? i very much doubt it. i am a seasoned traveller and have stayed in many hotels around the world. whenever a good hotel makes a mistake they always go the extra mile to make amends or fix the issue. i am afraid to say i conclude that this hotel is not a good hotel. i would not recommend this hotel to anyone. do not be fooled by the nice website and very grand lobby. this hotel does not value their guests at all and i doubt they will value you if you choose this hotel.',not_happy
id44801,' if you want to sleep this isnt the place for you. we recently stayed at the manchester hyatt for a family reunion. the problem was the noise from the trains and the beds were so uncomfortable no one could get a good nights sleep. which ruined the day time activities because we were all tired. the only thing i really liked about this place is the location. your close to the gaslamp district and seaport village which is nice but there are other hotels in the same area. my firends stayed at a nearby hotel with better beds and they didnt hear the train. the price isnt right.',not_happy
id44802,' the issues started as soon as we arrived as we had called asking for the shuttle service to pick us up from the train station but the van never showed. the hotel said that the driver could not make it due to a soccer game letting out. after we arrived to the hotel by taxi we checked in and was given the wrong room (paid for the japanese hydrotherapy spa) and had to convince the desk clerk that our original room didnt have the spa. the hydrotherapy spa rooms are very nice and everything else was very clean. no complaints about the room. next day we scheduled for the shuttle again to explore downtown and we were bumped to a later shuttle that didnt allow us to visit most attractions due to the late time that it left. a better shuttle service and more knowledgeable staff and this would be a great hotel.',not_happy
id44803,' this was way below marriott typical standard. cracks around toilets etc....the bed was awesome as in all marriotts but other than that nothing spectacular! outside bar of river view was nice but location is a little out of the way. for same price we discovered we could have stayed front and center riverwalk in a nicer hotel!',not_happy
id44804,' we really enjoyed our little one-night getaway but would step it up a notch and get a room closer to the bay or at least away from the main road for the next time (was only reason i didnt give an excellent rating for sleep quality) the bed was very comfortable room was decorated nicely...only the shower area needed an update. the grounds pools restaurants etc were exactly what we expected for a paradise retreat..tropical friendly staff (everyone!) casual relaxing. we did not use the spa or the other activities ($-- charge that is included in your bill for fitness center tennis horseshoes bocce ball etc) but will the next time we come. the resort is nicely spread out making for great walks to enjoy the gardens and beach areas. you can call for a golf cart to pick you up at your room and take you where ever you need to go on the resort if youd rather. the restaurant prices were what we expected at a resort but since there is a little fridge in the room we will bring our own room goodies the next time. looking forward to returning.',happy
id44805,' i recently stayed at the westin and have no complaints but im sure others who were staying there have-had many and some will likely be voiced here. i stayed on a particularly busy weekend in downtown indy. i got to the hotel around -:-- to check in. i was told that the valet lot was full so i would have to park in a public parking lot. i got one of the last spots in this lot. later on i talked to guests who had to park in a parking lot for a mall or other places and they were not . check-in took less than -- minutes for me. however a friend of mine checked in about an hour after me and had to wait in line for -- minutes before he could check in. as for the actual rooms i have no complaints. everything was very clean and neat. i will say that the bathroom could use some modernizing but it was spotlessly clean and in good working condition. i was particularly impressed with the quality of the bed and linens. we had a king bed. i was very impressed with the overall size of the room especially for a downtown hotel. i would avoid shulas. i had lunch there and although the service was good and the food tasted alright it was not remotely worth the price. i did not use the hotel swimming pool or other fetures so i cant say what they are like. in the end i would give a positive review to the indy westin. im not sure the hotel lives up to its --star rating and i dont think it would be worth the regular room rate. however you can get a room there for around $-- on hotwire which in my opinion is worthwhile. one last point from a convenience stand-point there is no better downtown indianapolis hotel. the westin is connected to the convention center rca dome and shopping via an enclosed heated walkway. in my mind this convenience is worth a lot. we went to a basketball game at the rca dome and only had to walk outside for about ----- feet. ill never attend another event at any of those locations without staying at the westin.',happy
id44806,' the room was clean and well updated albeit quite small. because i was sharing with a friend for a girl is weekend in dc it was a bit tight but other than sleeping and changing not a lot of time was spent in the room. we spent far more time in the lobby having cocktails and one evening even a light meal of numerous appetizers when we got too comfortable to venture out for dinner. it is a manageable but not particularly short walk to the dupont circle metro. id stay here again if i got the same deal on price (approx $--- per night) that i did on this - night stay.',happy
id44807,' stayed there last night and had a great one night visit my wife said that this had the nicest staff of any hotel weve stayed at. property is clean neat cheerful new historic (flag that flew over fort mchenry was made there) and convient to both little italy and the harbor. room are spacious and bright. beds are nice but not as great as those in the big ticket marriotts. nice exercise room (tip - free ear buds at front desk). over night parking is expensive ($--)!',happy
id44808,' fast forward. it is june ---- and am yet again on a late arrival flight from the east coast and arrive at the hotel around -- midnight to be greeted by a a very smiling young staff member. she starts by: i have good news for you and bad news. not what you want to hear and said lets cut to the bad. hotel is overbooked and have been moved to the companion hotel voucher for cab fare free room ha ha i suppose that was the good news. the second time around was not very funny and although they did have a room for the following niht it did leave a bad taste. if this has happened twice in a row how many other travellers have experienced the same? and is overbooking a simple way to assure ---% occupancy and cover costs. are hotels going the way of airlines who hand out free tickets that are impossible to utilize because of the byzantine rules to cash in?',happy
id44809,' as a diamond member i got a nice corner suite very clean and great room. breakfast was good and acceptable not different from other embassy hotels. staff at the hotel are awesome and that includes the shuttle pick up. great place to stay.',happy
id44810,' location location location!!!!! it is across the street from port authority bus-subway station a block from times square. what more do you want? bkfst included a bit of a problem getting a table bc of so many people but eventually you eat and enjoy. tipical nycity hotel every inch is important the rooms with - double beds were good confortable clean. the elevators took forever this was the only problem!!',not_happy
id44811,' i was a guest of a friend at the sofitel of chicago il where we had stayed from june -- through july - ----. on june -- ---- we were having drinks at the sofitel chicago lebar when around --:-- p.m. my friend got into a disagreemment with another patron. security was no where to be found. then i heard the security officer call for assistance from another security officer several times and he was no where to be found. all i know is where they found him i guess he was apparently flirting or doing something not work related and the other officer needed help. he screamed in front of all of us that the other security officer always ran away from his job and was always doing other things besides security . i thought at one point the two of them were going to fight. very unprofessional i think. the two security officers acted very unprofessional. myself along with other patrons heard the whole thing. i think security officers employed by sofitel should be doing their job. on several occasions that i have stayed at this hotel when i needed assistance security is never around or from what i have seen security flirts way too much with hotel guests and always hanging outside. i am in town with my friend on several occasions and i think that this is unprofessional behavior for security of such a presitage hotel like the sofitel. it is giving the hotel a bad reputation. i dont think that this security at sofitel especially the ones that covers between - p.m to -:-- a.m. know what the definition of security is. tell them not to argue in front of hotel guest not to flirt so much and definitely not to drink and sleep. they should always be on alert because security should know they never know who is watching or listening to them. or maybe this is what the sofitel allows and do not care. i hope this is not the case.',not_happy
id44812,' we had a terrible experience at the baldwin. we understand it is not the bellagio but the customer service was disgraceful. our room flooded with the insides of a faulty toilet after spending the night being woken up by a noisy piping system. we were moved to a smaller room where approximately --% of the tv channels didnt have reception. on departure we spoke to management who at first believed moving us to the cheaper room was sufficient compensation. after a -- minute debate we were given a --% discount. given our experience we hardly thought that was good enough. the location is good but for the same price there are plenty of other places to stay in the same area. it was our first trip to san francisco pretty sad way to remember such a great city.',not_happy
id44813,' hotel location was good in relation to aiport. staff were very nice and helpful. continental breakfast was basic breads cereals the hot poriton was make your own waffles pretty average. did not like the lighting in the rooms and tv unsually placed on top of the closet in the corner. reported to staff that the toilet ran unless handle was shook and shower dripped. beds not comfortable unless you were someone that preferred a firmer mattress. pillows were great and the room was very clean.',not_happy
id44814,' ok so we know its a *great* location. this was actually my second stay here so first time round must have been ok. this time ... two extremes. we were first given room --- which was *awful*. a tiny dirty box of a room overlooking -th avenue. great view but sleep would have been impossible. that is *if* i would have gotten into the dirty bed!! which i would not! i immediately rang reception and explained that the bed and room obviously had not been cleaned since the last skanky (judging by the gross bra that was left in a drawer!) customer had stayed. they were very apologetic and immediately gave us a free upgrade to a suite which was spacious gorgeous clean and quiet (apart from when the hotel opposite was receiving truck deliveries!). we were so pleased to have been moved .. until two (thankfully) dead cockroaches appeared in our hallway! ugh! couldnt really settle after that and dont think i would return to the wellington hotel again.',not_happy
id44815,' we stayed here for -- nights at end of october( - - our original booking for --th anniversary and - extra as flights home cancelled twice because of hurricane sandy!). after an initial glitch as our booking was listed as one person & being offered a small room with noisy air conditioning on the smoking floor (-nd) for the first night - we were moved to a much better larger and quieter room at the back of the hotel on the -th floor (---) for the remaining nights. the front desk staff were very helpful regarding activities and places to eat and our need to book the extra nights! the doorman kamel was very helpful in contacting our airport shuttle twice to reschedule our pick upeach time our flight home was cancelled. yes this hotel needs sometlc- redecoration in places but the friendly helpful staff and great location are redeeming features. can recommend applebees and cosmic diner for breakfast. walking distance to some of the major nyc attractions.',not_happy
id44816,' this hotel is in an awesome location in union square right smack in the middle of the shopping district. if youre in town for the stores then this is the perfect hotel for you. barney is macy is nike is levi is etc are just some of the examples which are within walking distance of no further than -- mins. besides shopping the location is also easily accessible for walking to fisherman is wharf north beach and chinatown. for example on our second day we walked to the ferry terminal building for the farmer is market and this was also easily achievable; about -- mins of leisurely walking. the hotel is currently undergoing renovation and therefore it might be slightly troublesome dagging your luggage from the taxi stand round the hotel to the makeshift lobby. other than that we experienced no inconvenience. the room was clearly newly renovated and i dont know if it was the fatgue of having travelled for close to -.- weeks by the time we reached san fran but the bed was extremely comfortable. we were out like a light every night. we will definitely be returning to this hotel when we are next in san fran.',happy
id44817,' i have to say my check in at the marriott marquis was excellent. eduardo the gentleman that checked me in was the friendliest and most accommodating front desk person ive ever dealt with. i explained to him my irrational fear of heights and he put me on one of the lowest floors. because of my gold status with marriott i was eligible to go in the club room. but that being on a high floor as well he just gave me free breakfast both days of my stay and upgraded my room. the room itself was nice with a great view of times square. surprisingly quiet considering the hustle and bustle of the location. the internet going along with an unfortunate trend of hotels these days was spotty at best. i rated the value as poor only because i dont think any hotel room is worth $--- a night be it tines square vegas or wherever. but that is more my personal opinion and not a reflection of the room itself. good hotel with a great staff.',happy
id44818,' just what i was looking for! competitively priced clean comfy cozy and convenient. perfect location for my adventures to old town balboa park (zoo and the old globe) coronado island and the neighborhood of north park. when i visit sd i spend so little time in my room that a motel with its low overhead and minimal amenities is preferred over a hotel. why pay for all that hotel “fluff and stuff” when you spend so little time there? i need a central location easy freeway access safety and cleanliness. this place fits the bill! i’ll be back ....',happy
id44819,' we came down to seattle from vancouver for the weekend. the concierge at the hotel was very helpful in arranging a great tour of the city and puget sound. pike is market and great shopping were within easy wallking distance from the hotel. the room did not have a view but was very attractive and comfortable. wi fi was not free in the room but was available for free in the lobby which had plenty of seating and complimentarly coffee in in the morning. we loved the bar at the hotel and went there for a bit each night. our favorite discoveries in dining were the cheesecake factory across the street as well as pike is chowder and the pink door found in the market is alley is. serious pie had delicious pizza and was also walking distance in a different direction. we also enjoyed some great brews at pike is pub near the market. we found the hotel to be excellent accomodation for the purpose of our visit.',happy
id44820,' we booked this hotel based on reviews on this site and it did not live up to our expectations. it was not a terrible place to stay but not the best either. pros: room was very clean nice modern bathroom front desk was very polite and helpful not too far from metro but could be a little closer lobby has a nice ambience close to dupont circle cons: construction noise from the building next door woke us every morning - impossible to sleep through room and bathroom very small no dresser to put clothes in $--.-- for breakfast - too expensive for what is provided website advertises high-speed wireless internet - not high-speed - very slow mattress was saggy and did not offer enough support - woke up with a backache it was not a terrible experience but was somewhat disappointing. we have stayed in the dupont circle area before and this was one of the less expensive options so i guess you get what you pay for. the first day we had breakfast the offerings were skimpy. a few cereals fruit bread for toast juice coffee smoked salmon. it looked as though everything had been picked over and management didnt want to put any more food out. we didnt eat breakfast there again until the last day and that time the breakfast offerings were more plentiful. still it was expensive for what was offered. the room was very small and no place to put your clothes except the closet. we cleared off the top shelf and used it to put things you would normally put in a dresser drawer. internet was painfully slow trying to look anything up. to sum it up if you are going to spend very little time in your room (just to sleep) and dont care about a place to put your clothes and eat breakfast elsewhere this place is ok. i doubt we would stay here again.',not_happy
id44821,' i stayed at the crown plaza with my husband twice during our honeymoon. initially we thought the hotel was alright we liked the pool and our room while dated was clean and comfortable. it is a pretty close walk to get to rodeo drive which is well worth a visit even just to walk up and down! on our return trip we were put into a room which was a bit shabbier than the last and we found some of the staff to be less than helpful which really ruined the stay for us although the gentlemen working in the bar were delightful! if sightseeing in beverly hills is at the top of your list the location of this hotel is great however getting around to anywhere else really requires a car bus or taxi!',not_happy
id44822,' when i checked the reviews of this place before coming to dc i had read where they were under new owners and management not!!!! my stay was horrible the rooms were extremely small the staff was not friendly outside and the surrounding areas is full of drunks bums and hookers. i felt very very unsafe i did not sleep well at all. the bathrooms in this place are a joke. not clean and the place smells old.',not_happy
id44823,' i was in the area for a workweek at the end of august ----. i enjoyed my stay at this hotel. not much new to add that would scoop the foregoing reviews. the breakfast was great the staff helpful and the carpet stained in spots. we worked late most days i was there. one night i ordered room service since i was beat and didnt feel like venturing out. the food was delivered promptly and it was good. i ordered two glasses of red wine with the meal and they were missing when the meal came. the server went back downstairs and brought me two glasses of white wine. there was not a misunderstanding and i still dont understand what happened. i finally got my two glasses of red wine but there was no relief forthcoming from the --% gratuity charge appended to my bill (unless the manager responds to my post-stay evaluation mailed today). all this said it was not a catastrophic error that would preclude me from staying here again.',happy
id44824,' what a fabulous hotel. the customer service was exceptional the food was incredible and i was upgraded to a room with a view of petco stadium. the hotel is dog friendly and the staff had adopted a dog from a local shelter while i was there. i would definitely stay here again!',happy
id44825,' we stayed here twice in - weeks during our honeymoon. the first time it was just for a night and the experience was average. the parking garage is small crowded and a nightmare to navigate; the attendants are not much help nor as friendly if you choose to park yourself instead of using the valet service. a week later we stayed for - nights and used the valet. the people at the desk are friendly enough but not very informative. the second time around we got a room on the second floor that had not been renovated. i dont mind that the stuff is outdated as long as it works. the hair dryer was not functioning the tv (big old tv) was fuzzy and did not have a remote control the shower had no water pressure and when we took out the old beat up ironing board a dirty handkerchief fell out of the closet; disgusting. if you have to stay there make sure you ask for a clean updated room. the reason i did not rate this as terrible is because the restaurant was great (although pricy) and the front desk will mail out your post-cards for you--very convenient!',not_happy
id44826,' my husband recently returned from a whirlwind business trip where one night was at the st regis. he and his coworkers arrived and stowed bags at front desk as room was not ready and they had a meeting. my husband is watch was stolen as was a wallet from some other coworker. i realize he probably should not have had his watch on his laptop bag from the flight but it was - an atomic watch i gave him several years ago. i cant believe his coworker left his wallet in his bag but he did. still hard to believe at a - star hotel their luggage was pilfered and both were taken. another coworker with nothing taken had mentioned to both of them he noticed when he picked up his bag the zippers were not the same as when he left them at the desk. just a word to the wise if you have to leave your bags before room is ready do not leave any valuables in them as well the small stuff can disappear. that being said he said it was a very plush and comfy place to stay....but they didnt seem too concerned his watch disappeared.',not_happy
id44827,' what was intended to be a quaint romantic getaway turned into a sleepless night due to noise eminating from within the bowels of the building. my wife and i were very pleasantly surprised by the lovely amenities rock memorabilia etc. the lobby restaurants and rooms were well appointed and the service was very friendly and accomodating. unfortunately after a long day of shopping along the mag mile (awesome) a lovely dinner at china grill (wonderful) etc. we were kept awake for the remainder of the night by an incessant banging noise coming from somewhere within the building (we speculated that it may have been from the mechanical room since it was a very cold night and perhaps the heating pipes may have been making noise). early the next morning we notified the staff who were gracious enough to comp a room service breakfast for the inconvenience. unfortunately my wife ended up ill for the next couple days. ugh! i think this may be why discounted rates are showing up via hotwire and other sites.',not_happy
id44828,' stayed at this hotel for - nights and enjoyed it very much. the location is ideal right in the heart of attractions food and shopping. the complimentary tea and cookies is an excellent idea. shame we didnt know the pop corn was free though weve sent it ! the special pillows are also a bonus. would definitely come back next time we visit.',happy
id44829,' we arrived for labor day weekend and were blown away by the friendly service that was prompt but not pretentious. it is like having your own flat in soho for the weekend. weve stayed at ever ultra luxury hotel and this is by far our favorite. room service was fast and good. we loved the bar and courtyard area. we will definitely be back and its not soon enough.',happy
id44830,' did a one-night stay and the staff were great! i agree with all of the positive reviews. of note breakfast is not a buffet only off menu. free newspaper (usa today) and clean new rooms. a word of caution: the runway is a half a mile away and the hotels nearby including this one are right on the flight path to landing or takeoff. so depending on the flight pattern it is either quiet or very noisy every - mins. the flights end around --p but start up around -:--a... the nearby marriott has a full restaurant and is much larger so lots of conference activity. this hotel is for one night travelers and you will find flight crews here. if you need to have an offsite business meeting and have food i suggest you go to the marriott. wendy is and other fast food are nearby no other sit-down restaurants except marriott.',happy
id44831,' we spent a night at hotel--- and were very .the place was cleanour room was over-looking the john hancock tower and had an old fireplace (non-working) in the room.nancy at the check-in desk made our dinner reservations and helped with directions to the prudential center.all of the staff we came in contact with were more than to help us.place was quietand in a great location for sight-seeing.we would returnand the fact that it is much more reasonable than alot of boston hotels doesnt hurt!',happy
id44832,' this hotel gave excellent service upon checking in was initially told our room was on the -nd floor. requested to have a higher room so we would have a view of dc. was immediately reallocated to the -th floor looking out to capital hill (some distance away but incredible view). the room was spotless and very comfortable. the restaurants and bars within the hotel gave excellent service with a variety of foods. easy to get into the hub of dc by cab hailed by the incredibly knowledgeable doorman what a character. the concierge gave some brilliant recommendations particularly noras restaurant nearby unbelievably awesome food and great atmosphere. would certainly stay at this hotel next time in washington dc.',happy
id44833,' we recently spent - week at the copley with my - children all under the age of -. we were in boston celebrating my fahter-in-laws --th birthday we celebrated in the oak room at the hotel. the copley staff went above and beyond. every staff member we interacted with from making the arrangements to the door man to the waiter who served our party were courteous and efficient. the food the evening of the party in the oak room was outstanding. the rooms were spotless and spacious. the location is the best in boston walking distance to tons of activities and a -- second walk to the t subway. this hotel is well worth the trip to boston!!!!',happy
id44834,' i recently stayed at the jw marriott for one night while in town for work. i found the staff very professional and the hotel very nice. the lobby had the sense that stuff was happening while not being overly congested. the room was a good size and i lucked out with a -th floor room that allowed me to walk outside onto a service area i was able to get fresh air and amazing scenery. the location near the white house could not be topped. you could not have been much closer. the hotel is also in a great area for walking with close access to shopping and dining. two metro stops are a short walk away. the only potential negative is the shoebox of a bathroom but its d.c. so there is not much to do about that. definitely consider staying here.',happy
id44835,' awful hotel! terrible location not even close to the main part of the riverwalk though it is near a part of the riverwalk where you could get robbed. hotel itself is old almost derelict; front desk answered only half the time when called and when our old school tv couldnt get the cbs channel from cable the front desk guy came in tried to get the channel and then said: sorry and didnt rectify it. there was one other car there on out last night and i asked what the rate would be and they quoted a price that was double what i paid per night there. i would never stay here again and would think twice before staying at any other super - it was that bad! i came to dispise this hotel greatly.',not_happy
id44836,' we traveled a lot with spg hotels largely because the chain covers some really good properties in europe and asian we have been happy with our experiences elsewhere overall till with sheraton at fisherman is wharf- we stayed for one night between april --- may- and could not wait running away any faster we moved back to our usual favorite in town the mark hopkins staying for test the week where the old school customer services still value the most... to sum up our -- hour experience with sheraton- we checked in at late pm had a pleasant checkin experiences with jim we were assigned to room ---- was told it is a preferred guest room and quietly facing court- yard. the room was okay size but with a tiny bathroom barely can move around- tho just done renovation ceiling was still run-down we can literally hear most of noises and foot steps from neighbours. but our real nightmare started at after -am midnight- since we have a minor surgery at uscf centre the next day we went to bed a bit earlier but after past mid night- we were woke up by the running water and heavy foot steps from upstairs then leaking water in the bathroom--- minutes later we heard loud repair work with chain-sawing and drilling noises from upstairs at almost -:--am!!!!! we then have to call downstairs customer services asking what is going on at first no response- answer for ehat is about quickly few minutes later same lady call back saying repair work need to be done and the option for us is to move to another room if we like -- we requested for manager... and explained our frustration as to a sheraton - rated hotel- this would never have happened!!! of course the manager never showed up nor called back only the same lady called back- after a few rounds phone calls and complains the work finally stopped- then we got even calls from repairman at mid of night to wanting look at bathroom leakage.... the end everything finally gone peace at around -am -- we woke up again the next morning but door knock - eventually we put out do not disturb to rest some- of course we were late for the hospital but manage to be okay- we checked out the hotel right after wards to our very surprise- we never even receive a note nor any apology from hotel management about a near nightmare experience!!! one thing for sure this is our last w sheraton at fisherman is wharf. guest from hongkong spg gold since ----',not_happy
id44837,' a friend of mine from the usa recommended i stay at the mosser hotel as that is where he stays when he visits sf. im glad i took him up on this recommendation. my room looked exactly like the photograph on the website. it was by no means roomy however i didnt feel claustrophobic. the room was clean and tidy with a double paned glass window (which was great for blocking out the outside street noises). the shared shower-toilet facilities were always clean. staff at the reception desk were helpful when i required directions. i found the location perfect for sight seeing. it is very close to all forms of public transportation and some of the must-do tourist locations. there is also a cheap decent diner around the corner with fast service. ill definitely stay at the mosser again on my next trip to sf. - tez (australia)',happy
id44838,' my husband & i stayed tue-fri (- nites) at hotel -- in march ---- to celebrate my -- birthday & loved it. our room was spacious with a double bed vanity sink clock radio phone & a coat-closet like nook w-hangers. our view looked out to other large buildings in the neighborhood. normally the bed would be too hard for my husband but he was so exhausted every nite he didnt care. tv channels are limited. i know you get the local news public access tbs & bravo. it is not like a spa or resort (like the w down the corner) but was better than a lot of ramada inns-comfort inns ive stayed in. and the location cant be beat. the restroom was - doors down & always *immaculate.* by far the cleanest restroom i found in the city. i showered every nite & had no problem--although being on the -th floor it did take a little while for the hot water to heat up (pressure was fine). there are - restrooms in the left wing & - in the right wing of each floor--so if one is occupied there are - more to choose from. the elevator is old fashion meaning it is also slow. so if youre in a hurry take the stairs. the halls are relatively narrow & dimly lit. our room was decorated in golds w-green carpet & we were a little disappointed it wasnt as mismatched as the other rooms. the style of the hotel added to the experience for me. the front desk & housekeeping were always nice. the front door is locked @ nite & they buzz you in. the neighborhood is exceptionally safe quiet residential. it is around the corner from the police academy & the private gramercy park so im sure that has something to do with it. hotel -- is - block away from the gramercy cafe that is open --hrs & has a great lox-cream-cheese-veggies-bagel sandwich. it is - blocks away from union square & the subway. it is a short walk to the east village & greenwich village. the location is absolutely perfect for me. it caters primarily to european tourists. we ran into a lot of germans in the hallway. we seen guests who were ---somethings to ---somethings. it also has some apartments with their most famous resident being amanda lepore. (my husband ran into her.) the only draw back was no wi-fi but if that means rising the price ($----nite w-tax off season) i can survive w-out internet. i would recommend hotel -- to anyone who wants the new york experience & a good clean affordable room.',happy
id44839,' room and bed were nice enough. pillows were awful. before falling asleep you could count on the pillow being completely flat. housekeeping was extremely stingy with the washclothes. after requesting extras we were only given one more. location was great. get off the t and the hotel is right there. convenient when hauling luggage. but i wouldnt stay here again if i had a choice.',not_happy
id44840,' rooms were big but the bathroom is very tiny. shower curtain was covered in scum and mould. aside from the bathroom the staff in the hotel-motel are fantastic. very helpful and friendly definately redeemed the quality of this place. if cleaniness if high on your priority this is probably not the place. but if youre a backpacker who isnt too fussed and wants to be close to the beach then this is for you.',not_happy
id44841,' the staff was very helpful and the atmosphere at the hostel was very friendly and enjoyable. i felt safe at all times and the amenities were good. you get what you pay for at a hostel and although it was my first time i had a wonderful time. it was a good place to come back and relax although the beds...were not the greatest..but again you get what you pay for for. would i got back...yes...but i would get an upgraded room.',not_happy
id44842,' we stayed ther for one night on ------. the hotel is location is very convenient for visiting beverly hills ucla and westwood. the room was clean and comfortable. we liked the free wireless internet access in the room. there were some pcs in the lobby area for accessing the internet as well. we also used the kitchen for cooking some late night snacks. the breakfast was pretty good - you get to make your own waffles too. they also made it quite easy for you to take food and drinks back to your room. we did encountered a couple of issues: -. the air condition was not working properly upon arrival. but the hotel staff fixed it promptly after our complaint. -. our room was a non-smoking room but we could smell some smoke odor. the front desk offered to exchange the room for us but we decided not bother since we had already unpacked. i did not notice any homeless people as mentioned in a previous review. the hotel staff was courteous and professional. overall it was quite a plesant stay.',not_happy
id44843,' i booked this using travelocity is top secret hotels deal. got it for $-- after taxes so a great deal. the gentleman at the front desk was extremely helpful. they have a noon checkout which is great and he said if we needed a later checkout that it was no problem. beds were very comfortable. you could tell that it is a little older of a hotel but theyve kept it up nicely. id go back and recommend it to anyone. one thing the tub wall was kind of high so stepping in and out could be a problem if handicapped. also no free continental breakfast but i knew that in advance and didnt need it. they do have a starbucks which was nice.',happy
id44844,' i stayed at the crowne plaza allerton for one night and loved it! the location can not be better! i paid in advance and got a great deal! the staff is very friendly and the check in and check out was really fast. i would definitely recommend it. i did not see any bad things about it.',happy
id44845,' we stayed for - days with two children under age -. first the pluses: rooms are well-kept clean and ours facing the inner building was very quiet. breakfast is very good with good variety of breads- fruits-yogurt- eggs- pancakes- sausages. hotel is wiithin - city blocks of - metro lines.surrounding neighborhood is professional- residential and safe. now the negatives: rooms are by no means spacious- perhaps --- sq ft for the entire suite. thus the small sitting counter in the kitchen area and limited seating in the living area. the bedroom was barely wide enough to set up our pack n play playpen. staff while courteous and helpful are way understaffed. valet parking is mandatory and we were told thered be a -- minute wait to retrieve the car sat at -:-- pm when we called -- minutes ahead. the parking full sign was never removed from the front of the hotel- we think this was to deter additional work for the understaffed valet (yes singular.) finally room ventilation- climate control was crude: there was at least a - degree temp difference between the bedroom and living room- thus people sleeping in the bedroom would freeze while those in the living area were still hot. however despite these negatives if youre needing family lodging in downtown dc i doubt youll find a better place.',happy
id44846,' very with my stay and will definite come back again.',happy
id44847,' my wife and i spent friday night in seattle w celebrating our wedding anniversary. in the past we have stayed at the sheraton and the hilton and have loved it. we decided to give the seattle w a try for a different experience believing that it would be on par with great hotels such as the sheraton or the hilton. boy were we wrong. we are use to staying in higher quality hotels when we travel - and we are absolutely willing to pay a price for luxury quality and class. i can describe seattle w as that girl with average looks and no personality - she can throw on a bunch of makeup and nice dress but in the end her personality still sucks. our arrival: we roll up and decide to take advantage of the vallet parking for convenience. we were shocked at the $-- per day price tag on vallet parking. we were greeted by the vallet with a friendly smile and he helped us pull our luggage out of the trunk. walking into the front desk we were again greeted by a staff member who was friendly enough but all business and rather uncaring. the check in process was quick and efficient. our room: we elected to stay in a cool corner suite with a city view. the room was awkwardly layed out but nicely finished. the city view was inaccurate. we were looking at two other towers on either side of us. we could see into one hotel room and one office tower. our view with simply concrete steel and glass. the bed was comfortable and the linens were satisfactory. the mini bar like other mini bars in higher end hotels are grossly overpriced. $-- for -oz of liquor $- for a small beer. the bathroom was a little disgusting. the tile work was poorly done and the finishings were ugly. the water pressure was poor and there was mold growing on the shower tiles. trace restaurant: the servers at the lounge and restaurant downstairs are friendly and attentive however i do not appreciate the cost of the food at this place. no matter how much money one has i cannot see anybody apreciating having to pay $-- for an omlette $-- for a milkshake. you can walk over to one of the other high end hotels and dine in their restaurants for reasonable prices and excellent service. trace does offer a happy hour between -pm--pm where you can get a multitude of beer pints for $-. they were offering a delicious pumpkin ale that was just heaven. conclusion: for convenience of shopping and seattle sights you are better off staying in the sheraton or other hotel a few blocks over. this hotel was okay but i would not stay there again.',not_happy
id44848,' got in really late for my first night in this hotel due to delayed flights. ended up getting room --- - which was extremely narrow with a double bed. there was an electrical panel on the ceiling that hummed all night and the room being located directly across from the elevator ensured that i heard the ding ding ding of the elevator in the morning when i was trying to catch up on my sleep. after my workday i returned to the hotel and met melissa at the front desk i explained my situation and she without hesitation moved me to room ---. she also made a note to make sure that the electrical panel in room --- was looked at. room --- is excellent with a king bed a worktable along the wall that spans the whole wall and a nice glassed in shower. the closet in this room as well as the other room i was in is small but can handle a couple of days worth of shirts. there are plenty of drawers and other storage space in the room to handle other belongings. the tv has plenty of channels and there is a mini- refrigerator and small microwave in the room. about the only thing i wish they had was a lamp on the table with an electrical socket in the base. all the electrical sockets are under the table. bring your swim trunks because there is a pool and hot tub available. i have not had the breakfast here. overall i am very with my stay now that i am in room ---.',happy
id44849,' my ---year old son and i stayed at the laquinta manhattan and considered it one of the best values weve ever experienced. the location is near-perfect for anyone who is touring in the city (under five minutes to times square from the nearby subway stop and easy walking distance to empire state building macy is etc. and dont miss the big ---cent store just a few blocks east on --nd st!) the front desk staff was courteous and quick with check-in at rush hour at - pm.. the rooms were being outfitted with all-new furniture and feature memory foam mattresses (a great night is sleep). my son fell in love with the ipod-ready alarm clock that let him play his music in the room. the room size is what youd expect for a budget manhattan hotel but plenty spacious enough for two people. the bathroom was one of the cleanest ive ever seen at a budget location anywhere. we were on the -th floor on --nd st. side of the building and street noise was not a problem. to top it all off the free breakfast was just what we needed -- cold cereal bagels toast donuts yogurt granola bars fresh fruit and juices. and all this for less than i paid a year ago to stay in the same chain is location in queens. (tip: be sure to use your aaa card and save --%) conclusion: the laquinta manhattan is my big apple destination from now on and it should be yours too.',happy
id44850,' i read the reviews on trip advisor and have had success with the hyatt chains in past stays. upon arrival i was asked if we were celebrating anything special. in fact we were celebrating my fiance is birthday and it was also our first time in seattle. we were traveling with our kids ages - and --.the front desk person asked me if it was okay to bring to the room a bottle of wine and chocolates! of course! the bellman also gave my - year old son a new bag of blocks to play with while in the room! the room was a respire room which was very clean. beds were comfy and the room had an amazing view. the included amenities of a pool hot tub and use of the steam room-sauna makes the price worth it! they also have a gym which i didnt use but i was wowed all around. we had breakfast downstairs and it was excellent! convenient location exceptional customer service exceptional ammenities...we will return!',happy
id44851,' our stay in this hotel was very pleasant. it is a block from the metro and only a couple blocks from the mall and capitol buildings. easily walkable to east mall area. the rooms were very spacious and comfortable especially since we stayed a couple weeks. the full size refrigerator was convenient as well as the small kitchen area. free morning breakfast was the best wed seen with enough variety that even though we stayed a while at the hotel we didnt mind eating there every morning. free dinner monday tuesday wednesday was also convenient--nice not to have to worry about going out after a day at the museums. we didnt use the free grocery service--but it was nice to know it was provided. only draw back--the pool was small and crowded. but still better than nothing for the kids at the end of the day. also not close to any restaurants (other than mcdonalds!). and the parking garage was nightmare to get into and quite pricey to use (luckily we only had a rental car a couple days). the parking situation is typical for dc--better to use the metro or walk if you can.',happy
id44852,' we just spent - nights in this hotel and i cant think of one thing to complain about. in fact this is an exceptional boutique style hotel in a prime nyc location....without the high price tag. the staff was friendly from the moment we pulled up to the curb and greeted us with a smile each time we reentered the property. the room was spotless and everything was in perfect working order (hair dryer tvhigh end ipod docking station etc). our room had a mini fridge drawer style dishwasher and fully stocked mini bar. the shower is huge the water piping hot and had a seamless glass shower door that you would normally find at a -*****hotel. we had no trouble with our keys as was mentioned in some reviews i read. our room was cleaned in the hour our so we were at breakfast. since there are just a few rooms per floor so there are no long walks down endless hallways:) we had breakfast in the restaurant one morning and it was beyond delicious. the -nd floor lounge has a cool hip vibe was also spotless and is a nice place to read the paper or have a cup of (free of charge) coffee. in our case everything went perfectly but since life isnt always perfect i get the impression that if you would encounter a problem the hotel staff would do everything in their power to help correct the situation to the best of their ability. isnt that all we could ever ask for when we choose a hotel? we will return to -- lex',happy
id44853,' we visited the towers at the waldorf the weekend of nov --th ---- for a family holiday weekend. all of the staff were extremely kind and hospitiable willling to extend and hand or city information at the drop of a hat. when we called for a bell man or anything else our party needed the staff was prompt and obliging. vikram sardana the towers manager was incredible and because of all these reasons i will be visitng very soon. thank you thank you!!!',happy
id44854,' my -- yr old daughter and i recently returned from a - day shopping trip to the magnificent mile in chicago. we took a train from michigan to chicago. that is the way to go! parking is limited and expensive downtown. we stayed at the westin as i was able to find a good price on travelocity. i was uncertain at first as i had read several reviews which expressed some concerns with the westin. we had no problems with the hotel. the beds and all of the pillows and down comforters made for comfortable sleeping after a long day of shopping. there was a small coffee shop which was open only limited hours but we found the nearby malls with the food courts to be of benefit. my daughter liked to rampage store the best!',happy
id44855,' this small little pet friendly hotel has it all. yes a gym clean pool bbq grill laundry facility buisiness center and a little bodega store in the lobby for all the stuff you may have forgotten. but once you get past the clean modern rooms with a micro kitchette full size fridge dishwasher and micro. what is left? ill tell you. very nice professional well mannered respectful front counter staff. the guys that run the front desk are very knowledgable about san antonio and really go out of their way to help. as the ambassadors of first impressions this hotel has the right people up front. i have returned twice in one month and will continue to make this my choice when in san antonio.',happy
id44856,' i chose this hotel based entirely on trip advisor reviews - and it exceeded my expectations. it is a charming small (-- room) hotel in a building that was once stables for a grand house but you would never guess that today. it is charming and elegant. the staff are excellent - i saw more staff than i usually see at a much larger hotel i particularly liked the beds - i had a wonderful sleep - and the cookies in the lobby. absolutely perfect stay. it was my first trip to philadelphia and staying in the rittenhouse area was perfect. i expected a large gray city and instead the rittenhouse area reminded me of london and paris. the hotel is on a small quiet street a block away from rittenhouse square a large square park full of couples and families strolling and even having picnics. it is surrounded by cafes restaurants and bookstore - and it is in the middle of a beautiful residential area. it is also in walking distance of eveything - but bring good shoes.',happy
id44857,' my experiences with hotels that cater to the budget-minded business people and family with their free breakfasts and such are mixed. but at this hampton inn my feeling are not mixed -- only positive. this could have easily been a standard hilton hotel -- meaning there was nothing budget about this place. the location is great for the chicago theater district or millennium-grant parks. the security is top-notch -- you have to use your room keycard when getting to a room floor in the elevator plus you have to use it pass -- or -- on the main floor to get into the building. my room was clean and well appointed. the bed was very comfortable. i would stay here again for sure!',happy
id44858,' we booked the holiday inn for a last-minute family trip to nyc after christmas mainly because it was one of the few hotels available in our price range during this busy period. although we were sceptical of the location because it is not in the main tourist area we were pleasantly surprised by the easy walking access to south street seaport battery park and a major subway station (fulton street with many lines converging). the neighborhood feel is more like a europeean city than the big apple with its narrow crooked streets and the small shops. and it felt very safe with heavy security at the federal reserve bank just across the street and the stocl exchange - blocks away. the hotel itself was very basic and tiny in all aspects but the rooms were clean wifi was free and it was surprisingly quiet perhaps because there are only a few rooms on each floor. breakfast at the restaurant was met with frustratingly slow service but very reasonable prices. there are also lots of options for a quick bite within a couple blocks of the hotel.',happy
id44859,' this is supposed to be an america is best and extended stay. however there was nothing close to a kitchenette (extended stay) and it was a pretty rundown place for america is best. no doorman and a difficult entry. teeny elevator barely enough room for three people certainly not with luggage. the old hotel name is on the door so it is nearly impossible to tell what hotel it is from the street. lobby pretty worn and not too clean. desk people either were internet addicts (no attention paid to us) or low english speaking skills. rooms were not heated even though it was a cold november. yikes! we should have spent the money on something better. oh also: bedbugs.',not_happy
id44860,' i read a few negative reviews after booking my stay here and was a little worried about what i might find. lucky i was put in the marina tower which was close to the conference centre. the second tower is a ten minut walk away- avoid it if you can. the hotel has a free shuttle service from the airport which is about - minutes away. the overall location is poor youll need to rely on taxis to get around there is nothing ..... nothing nearby. room service menu is crap and the restaurant food is bland - so youll be booking taxis every night. the gym is great and pool is not too bad either. the checkin service is beyond poor expect to wait upto -- minutes in line to be served.',not_happy
id44861,' we stayed at this hotel for two nights in the middle of the week while attending the naias (auto show). the location was only a short - minute walk to the cobo hall. we were able to secure a good rate from an online booking site which also included breakfast. while only a serve yourself the breakfast was very good and varied. free is good but free and great is even better. the other standout on the trip was the service; everyone from the front-desk to housekeeping was extremely polite and courteous but the prize went to the parking attendant eddie who retrieved our car from the garage only minutes after parking it because we had forgotten some important documents. even though he was busy he took the time to answer our questions and also gave us some helpful tips on where to go and eat etc. more and more hotels have to understand that a well trained staff is as important as a multi-million dollar upgrade. i think this hotel gets it. my only disappointment was the lack of a hot tub at the pool but considering the rate paid the overall experience was excellent value.',happy
id44862,' stayed two nights on business trip. check in was flawless. room was very nice overall with just a bit of normal wear. decent selection of hd channels on tv. free breakfast was ok but no eggs were available. staff outfits were a bit odd as they just looked like guests who had all bought same shirt at tj maxx. i would stay there again.',happy
id44863,' me and my two girl friends stayed at the broadway plaza hotel in january ---- for a week. we had an amazing time and found the hotel to be perfect for our needs. the rooms were extremely large - we booked a room with two double beds so there was plenty of space for three -- year olds to get ready and store all of our shopping! the beds were comfy and the ensuite bathroom was fine. there were lots of towels and toiletries and they were changed regurlarly. the room was cleaned daily. we loved the breakfasts every morning! there were croissants (although these always went early) fruit doughnuts bagels with cream cheese muffins juice and tea and coffee. it was just what we needed to start the day. the staff were all very friendly although we didnt see much of them as we were constantly in and out. but the best part of the hotel was the location. we seemed to right in the centre of everything and a short metro ride to all of the major attractions. we all purchased a week-long metro card which allowed us unlimited travel and with the subway just a street away it couldnt have been more convenient! all-in all we had an amazing week and the broadway plaza was perfect.',happy
id44864,' this embassy is very typical to the chain. rooms are generous - nice to have - sinks- - in the bathroom and - out (wet bar) - helps with getting - people ready in the am. hotel rooms were really quiet- i was hoping the fan would run all night on the ac to block out noise- but it does not and it was not an issue. the only reason to stay at this location is proximity to airport- otherwise you are really out in no man is land. it worked out for a home base for our visits - north to rocky mountains and south to colorado springs. however next time i would pick something right in denver- way more interesting. food and service are great nothing here to complain about.',happy
id44865,' we were over charged on our bill. it was corrected after a fight but then when i received my amex card (back home in australia) what did i find? they had cancelled the agreed fee and bumped it back up to the wrong one. despite attempts to have this corrected the hotel couldnt give a damn. at least you used to be able to see ny is muggers in the old days.',not_happy
id44866,' i stayed in this hotel in september --th for one night. this hotel had many positives the rooms were very nice the atrium and the hotel lobby were both incredible. this hotel offer a shuttle service to downtown which i made a reservation. it is tough to get on the shuttle without reservations. i also found the front desk staff extremely friendly. we arrived very early and were immediately given room without any problems. the only negative was the living smelled like smoke and i requested non smoking. that is the only thing that keeps me from giving this hotel a -.',happy
id44867,' check in was supposedly at -pm. i was there early and attempted to check in and i was not able to which was understandable. i went to the desk again shortly after -pm and was informed that it would be another half hour to hour before my room was ready. i was a bit disappointed because i needed to get ready for the first session of my conference at -:--pm. i stopped by the desk again at -pm and was again informed my room would not be ready for another -- minutes to an hour. i was not able to get into my room until after -pm which is not acceptable. once in the room i discovered the air conditioner did not work very well the shower leaked and the drain was broken and needed to be pushed down with my finger. i called about these issues and was told that there was no other room available and there was nothing they could do. i stayed there for - days during my conference and couldnt wait to check out. i have a client that was looking into the sheraton downtown for a conference and i advised them against using the space after my experience and they are now looking for a location other than denver to hold their convention. think twice before booking a room here.',not_happy
id44868,' the marriott wardman park is a decent hotel in a very nice neighborhood. it is close to the zoo and not too far from dc is adams morgan neighborhood but it is not withing walking distance to the mall and most of the dc tourist attractions. i was told that it is the largest hotel in washington dc. needless to say it is primarily vacated by conventioneers. the layout of the hotel is a bit confusing and the rooms are very average at best. i was initially given a small king sized room near the ice machine and overlooking the hvac system on the adjoining roof. i asked for an improved room but this too was nothing special. both were located in the central tower. the adjacent building looks much more charming. if i were to say here again i would try to see if there is a room available in the other building instead. in sum if you are coming to dc for a conference you dont have much of a choice (unless you stay in the omni across the street). if not stay somewhere else. there are many hotels downtown or in dupont circle. these locations are more centrally located for tourists and they will also provide you with more options for dining out.',not_happy
id44869,' i stayed here for two nights for a conference. the hotel seems as if it was recently purchased by the blake owners. however the management has a lot of work to do. the room was dirty. the bed was uncomfortable. the hallway carpeting was worn in many places. even the wall art and the choices of colors indicated that the facility is very dated. the hotel wireless internet was down for most of the three days that i was there. the hotel is also slightly off the beaten bath and thus it is not easy to walk to any restaurants or bars. the room service is provided by nearby pizza shops. all-in-all the blake is a tired old facility. there are better places to stay in charlotte.',not_happy
id44870,' the hotel is fantastic! the service is excellent beds comfortable it is quiet but located in lower midtown between madison and -th so you can easily walk around manhattan. it is a great hotel for exploring one of the best cities on earth',happy
id44871,' this hotel is situated in a fantastic spot for sightseeing at a much lower price than the two sheratons and hilton nearby. the drawback is it is not nearly as nice. the lobby is nice even though it does immediately feel like the tourist storage container it unfortunately is. too crammed with people. we had a lower floor room which was sad and shabby but very large. we were in nyc to be tourists (it was my girlfriend is first time there) so it was ok as we spent very little time there. breakfast was not good the service terrible and the waiting time unacceptable. after the first day we went to the sheraton for breakfast every subsequent day. nyc hotel prices are notoriously extortionate so it seemed like a wise choice to go for the park central. i think we did it a bit too much on the cheap though. i wont be going back: it is worth being ripped off a little bit more to be in a better hotel.',not_happy
id44872,' we stayed at the fairfield inn --- h street in downtown d.c. from aug. -- to sept. - ----. here are the highlights: the hotel is located in chinatown which is northwest d.c. near the verizon center. chinatown isnt big but it is loaded with very affordable restaurants mostly asian (try full kee across h street from the hotel. very good.) the closest metro stop is a block away. if you prefer to walk the national mall is -- to -- minutes away through safe neighborhoods. chinatown itself is gentrifying rapidly. you will see some panhandlers -- one engaged us in conversation in an effort successful i might add to make a buck. but the neighborhood felt safe if a little raggedy at the edges. the hotel staff was very friendly. the continental breakfast is the usual for a fairfield -- make-your-own waffles hot oatmeal cold cereal muffins yogurt bagels bananas etc. the breakfast area does get crowded during the morning rush. the rooms are done in understated chinese motifs. we had a view of an alley which wasnt a big deal to us but if it matters you might want to specify that youd like a view of something else. we paid $--- a night although i know from other reviewers that there are times when better deals can be had. on top of the room rate the parking fee is $-- a day and includes valet service. we decided to park the car ourselves at the nearby gallery place garage and hoof it. the ---hour charge there is $-- so we saved $-- a day. the attractions closest to the hotel include the verizon center (where the nba team plays and they have concerts and so forth) the national portrait gallery (terrific art museum) and the national building musem (we didnt make it there.) considering the convenient location the renovated rooms and the accommodating staff id say the fairfield is a good choice for someone looking to stay in central d.c. for under $--- a night.',happy
id44873,' the park central good points: -. good transport links (easy ride on e line from jfk airport) -. location (just a few blocks from times square and central park and ridiculously close to moma) -. surrounded by cheap and cheerful eateries (lindy is carnegie deli etc.) -. reasonably clean and comfortable thing to be aware of: -. it is a typical conference hotel slightly shabby and in need of a refurb-refit - particularly noticeable when waiting for the bizarre lifts or on the floors where the actual rooms are. -. no free wifi -. generally a little soulless -. sheets in beds not tucked in properly which gives a sloppy impression.',not_happy
id44874,' stayed for - night and believe i will come back! walking distance to universal studio helpful staff giving useful suggestions and great hospitality. will bring my family next time and kids will love it!',happy
id44875,' we stayed here twice in a couple of months. once in a double with its own bathroom and once in a double with shared bathroom. the hotel is in a great location - minutes walk from train-metro station. it is very easy to get to from both jfk and newark airport. on the downside it is very noisy. there is a lose drain cover on the road outside the hotel and it makes a lot of noise every time a car driver over it. on the ground floor the noise was very annoying. the dulux room was a lot better and had a decent wall mounted ac unit which kept the room cool. in the normal double the ac unit was a window mounted one located about - inches from the pillow of the double bed. it was too small for the room and couldnt keep it cool but big enough to cause neck-ache by blowing on your head. there are too many rooms sharing the bathrooms for my liking. as a summary: good for a few nights but dont expect to get the best nights sleep. it is cheap and ideal for the city and generally clean.',not_happy
id44876,' i am an omni fan love the was they take historic properties and keep the classic style while providing modern amenities. the parker house around christmas just sitting in the lobby you feel like you are in classic holiday film. you expect to see bing crosby walking through the lobby. the building is a work of art but like all omni is i have stayed in the service is the truly exceptional part of the stay. everyone of the parker house employees is pleasant professional and willing to go the extra mile to provide excellent service. if you want classic luxury and amazing service visit the parker house.',happy
id44877,' airport shuttle had no phone to call for - we had to make a lot of efforts to find out the phone number and then had a man on the phone who did not understand english. then - after more problems - he put us to a lady who then sent us a shuttle after some more waiting. next morn ing the worst experience: we had a late flight back so we asked where we could leave the luggage after check out at --. they told us that we would have to pay for another night if we wanted to leave the luggage in the hotel!!!!!!!!! they were not willing to store the luggage anywhere they wanted to make us take the luggage with us the whole day!!!!! never heard about that in any hotel around the world!!! (we travel a lot) room was quite noisy (could hear the neighbors talk and shower) coffee quality poor. we will never come back to any microtel hotel.',not_happy
id44878,' the hotel is run down and filthy. the rooms are filthy. i arrived late so there wasnt much to do about it but just try and endure. i got up and left by - am. did not eat the breakfast but if everything else is that filthy i dont even want to see the food. i could not wait to leave. yuck.',not_happy
id44879,' if i compared this hotel to other hotels we have stayed in it would not rate highly. however this is new york and i have to take into account that people are prepared to pay more to get less given the location. in this case the location is within walking distance of times square (though a few blocks away) macys--th avenue the empire state building etc. that said the location is not particularly desirable there was garbage left on the street for the first - days (it was a holiday weekend) with the accompanying unpleasant smells and hobos in residence. it was safe though infact after a (self imposed) -- year absence the best thing i can say about new york is that it seemed very safe . the hotel itself was ok a tall slim building with only - rooms on each floor. the - lifts were inadequate to meet the needs of guests with long waits at any time of day. the rooms were small but clean. ther beds were surprisingly comfortable. the maid did however forget to leave adequate towels-shampoos etc on every day we were there. they seemed to be in short supply as we were given candlewood suite shampoos on our last day. breakfast was ok with a large variety on offer. get up early to avoid the queuing. i personally would not choose to come to new york again as i am not a fan. however this hotel is good for those on a budget (new york hotel prices are unreasonably high) this hotel is in a central if not the smartest location.',not_happy
id44880,' check in was a bit of a challenge but other than that we had a great stay. we were in a jr. suite which was very spacious and we were able to get a -:-- check out which was much appreciated.',happy
id44881,' for the price we paid using priceline the location of the hotel was definitely worth it. though the rooms were quite small compared to other marriotts we were within walking distance to chinatown and close to a t station that went to the museum of fine arts and prudential tower. the staff members were pleasant enough. there was free cucumber and orange water available in the lobby throughout the day. in the morning hot coffee and water was provided. one major con: the walls are very thin. throughout the night and morning i could hear people in the hallway neighbors and beeping cars outside even though i was on the -th floor.',not_happy
id44882,' staff was pleasant modest suite was clean if bland the entryway lobby and relaxing area (as mentioned by others) was nice with its sky high openness the sounds of running water etc. however - that nice bay view from our window was marred by tents housing the homeless lined up on the sidewalk across the street. $-- per night parking seemed a ridiculous expense regardless of the alleged going rate -- and they lost my house keys to boot. the free breakfast made to order was less than impressive. we quit eating there after one day. regardless of this hotel being so close to everything - it feels isolated. we walked to seaport and the gaslight district but it was a hike to the latter. it is surrounded by other hotels an office supply store and only offers one small limited deli around the corner. (though coffee enthusiasts will love the starbucks that is on premises.) the in-hotel restaurant offered is limited as well as is room service. this is not a hotel i would recommend for any reason. im giving it a - star (poor) rating instead of a - (average) simply because i dont believe it delivers what it offers such as a view. did i mention there is a broad multi-laned street and a huge parking lot filled with cars between the hotel and that bay view? oh and the beds were miserably uncomfortable. and the movies were $--.-- each to rent!',not_happy
id44883,' lunch on the tower deck was great. it was a very good food value. the view was amazing and the waiter phil provided excellent and attentive service. overall it was a wonderful relaxing experience i intend to make this one of my stops when at the beach in the future and recommend the tower deck to anyone looking for this type of atmosphere. - stars',happy
id44884,' i stayed there yesterday and i was nervous both because of the low price and because comfort inn in general is a chain that can vary from place to place. i had no reason to be nervous. the hotel was very pleasant with new bathrooms a good tv and a more-than-decent breakfast (bacon eggs good bagels waffles). they put me in a room in the basement which likewise made me nervous but it was the quietest manhattan hotel room ive ever had. the location was good across from a much more expensive hotel and i felt completely safe. also very clean. im going to nyc with my kids this summer and will stay here again.',happy
id44885,' this candlewood was very nice! it had a full kitchen and the rooms were very big! nicely decorated. nice front desk. and the free shuttle and free parking was a big bonus since most downtown locations charge for parking and charge for a shuttle service. the outdoor pool was great too. very nice and clean.',happy
id44886,' i have stayed in many best westerns and i have to say this was the worst. the building was unattractive the staff seemed like they hated their job except becky who deserves to work in a nicer hotel. the magnificent mile website sited them as a location sponsoring moët chandon specials and upon arrival not one person had even heard of moët. my partner called down to the front desk on our last night to request two wine glasses and was told that they had none. i knew this was not true since there is a restaurant attached and i do not take no as an answer in customer service. i then called down and requested them and the room service steward rudely stated that in order to honor my request he would have to charge three dollars per plastic wine glass to be brought to the room but could leave them at the front desk for no charge. i was not happy that the hotel needed to nickel and dime me for such trivial items. i will not ever stay at this hotel and will not recommend it to anyone staying in chicago. worst best western ever.',not_happy
id44887,' oh my god what a wolf in sheeps clothing this place turned out to be. first the good friendly staff well appointed modern looking rooms and a bar downstairs. thats where the good ends im afraid. the worst problem? the walls are so thin youll never sleep from the noise. seriously its ridiculous and a total deal breaker. plus theres no fan in the shower either so anyone else in the room can hear everything going on in there. also the sliding door is stupid. instead of rollin into the wall it rolls next to it leaving a half inch gap where anyone in the room can see you on the toilet. the room ac is weird too always too late to kick in. its noisy too but really is the only sound buffer between you and what your neighbor is saying in the room next door. bottom line here is avoid this hotel.',not_happy
id44888,' the management at this hotel needs serious training in customer service... over memorial weekend i blocked out multiple rooms for my wedding party for multiple nights. you will also see - other reviews on this site from people in my wedding party. although i understand the hotel is position with outside alcohol in their lobby it was the way we were treated that infuriates me the most... they were just plain rude and aggressive. treating my family of -- -- -- -- somethings like flat our hooligans. all the while there was a huge boxing match and hookers running around the hotel. why were we treated so badly you ask? for innocently bringing a beer down to the lobby to sit and chat with family. i get it i am from la i understand abc rules and regulations....however there is a way to handle out of town guest without barking orders at them. after writing a private letter to management who i just received a call from i have decided to take my complaint public. as were called abusive and disruptive....creating a difficult situation for my staff . some of which is a flat out lie. after being informed about the liquor regulations i did my best to be sure new guests observed the rules....but still on the -rd night (immediately after the wedding) i had -- ppl in the bar buying drinks and we were still treated horribly. they finally had nothing to complain about however they found something. the new disruption was now over cupcakes!!! you cant eat those in here! really marriott? the restaurant is closed we are buying alcohol i am in my wedding dress we are sitting quietly enjoying each others conversation and you are giving me grief over cupcakes? mind you i admit after multiple days of being treated rudely some tempers were blown...as it was our wedding and the experience at this hotel was casting a huge dark cloud over our lovely weekend. let is forget the issues with the food and alcohol for a second.... and lets mention how my -- year old grandmother sat for - --- hours waiting for her room or how the hotel underwent construction on sunday of a holiday weekend with no advanced notice other than when checking in. think twice before staying at this hotel....i am sure it is fine for quick business trips but if you decide to stay here for any other reason. dont! my only compliment goes to diane friedland in sales who was lovely and did give us a complimentary room to compensate for the construction and to help reconcile a child sleeping on the floor.... i thank her greatly for that.',not_happy
id44889,' this hotel was convenient and clean but we ended up having a room with twin beds. because we were running late for a wedding we didnt ask to have the room switched (our fault). the staff was very helpful and pleasant when we checked in and checked out. the room was a little small probably because we had a weirdly shaped room near the elevators. that was one down side-you could hear noisy people in the elevator which freaked me out the first time i heard voices. we had planned to park our car in new jersey and take the metro into the city-but club quarters offers parking at a lot - blocks down for $--- -- hours-a real steal in manhattan. the hotel is close to the subways. it was a great bargain at $--- for a room in manhattan. would definitely stay here again.',happy
id44890,' all the tour buses both red and yellow start and finish on the corner of times square so we had everything at our finger tips. a-c gave out that night. quickly fixed by hotels maintanence engineer named ally.',happy
id44891,' my husband and i stayed at the adolphus hotel second week of september for the national trailer dealer convention. we enjoy the people the hotel is so beautiful we love the french decoration.service is excellent and is located in downtown area. very convenious. every time we travel to dallas we stayed at the adolphus hotel maybe because of that they up-grade us to a big suite.wow we were very impressed. i love to read trip advisor before i choose a hotel because people like you will coment their experience and genuine opinion.',happy
id44892,' we stayed here june -th and -throom was reasonable size and seemed clean. the view was over city skyline - unless you looked down in which case it was rooftops and air con compressors. small balcony was a bit dirty. the location was good for our needs a bit of a walk to the main riverwalk bars etc but it meant the area was less noisy. the only comment was that the staff we encountered in the corridors-lifts were surly to the point of being rude. a smile costs nothing and makes a guest feel welcome.',not_happy
id44893,' hotel was recommended by travel agent. has excellent central city location for site-seeing the trams buses shopping and eating. be aware which we werent prepared for the downside of this is that you see all the homelessness in the city. friendly helpful receptionists recommended local places to dine. bedroom was comfortable coffee making facilities powerful shower cleaned daily ironing board and hairdryer. we had a bedroom to the back of the hotel so hardly any city noise to disturb us. complimentary tea and coffee in the mornings with wine in the evenings complimentary use of the computer and internet all in the reception. safe deposit boxes available at reception also. we would recommend the city pass if you havent been sight-seeing here before you can swap one of the tours in the pass for alcatraz. we would also recommend hiring a bike to visit the golden gate bridge if you want a bit of freedom. we found long waits of --min plus for the tram at the piers to return to the city centre even at off-peak season.',happy
id44894,' i only stay one night with my family on this hole. this hotel has so many problems that i dont know where to start. the front desk service was slow. our reservation clearly said that we book a pool side room and instead got a room facing the back fence of the hotel. the first room that we got had dried blood on one of the sheets. disgusting. we complained and we got a new room - rooms down the hall and of course facing the same ugly fence as before. this new room has one chair and one drawer missing. the bathroom was not clean and the air extractor was not working so it smells bad. and finally the ice machines didnt work. actually there was one that work sometimes.',not_happy
id44895,' i particularly want to acknowledge the staff at hotel indigo. everyone was so pleasant and professional. i ate in table --- several times. my first stop was upon my arrival. i was starving. michael and tai in the restaurant-bar brought me a snack while i awaited my lunch. they both took genuine care and interest; more importantly they truly seemed to enjoy their work. do you know what a pleasant treat that is?',happy
id44896,' stayed here from the -th nov to --th nov. arrived pretty late in the evening at about -pm. check-in and check-out was a breeze despite the very busy lobby area. the room was newly refurbished and had a nice sweet scent to it. i stay in westin hotels wherever i travel (spg member) and to me this was no different than the rest so there were consistency to it. however the only drawback (as mentioned by some reviewers) were the housekeeping service. there were missing robes missing towels and inconsistency in how the bathroom were cleaned. i ran out of facial tissues and it was never filled for the remaining - days of my stay. hairdryer and iron was faulty after - days of usage - i did get replacement for the iron upon request but could not be bothered with the hair dryer as i had brought my own. other than that the room is totally comfortable. noise is unavoidable as it is new york city after all. location wise this hotel is perfect. it was near most of the attractions and all that is needed is just to walk a couple of blocks west and youll find almost everything. food and convenience stores are abundance too. in summary would stay here again as the rate paid was reasonable and comparable with other hotels in the city.',happy
id44897,' we arrived early (--am) and were able to check-in straight away which we appreciated. however the room was a far cry from the pictures we saw on the website when we booked it. we find this a bit annoying especially as we were here for four nights over new year. internet access was at a fee. the location was great.',not_happy
id44898,' this hotel is location was in the heart of korea town? i think it is and short walk to the closest station and to macys. close to everywhere! and we got an awesome view of the empire state building from our bedroom window. it was clean and definitely value for money (residing in melbourne). the only down side is were moved twice until we found a room with wi-fi because we were relying on wi-fi and some rooms didnt get any service from their wi-fi. (it could be our device is strength?) it was also nice to be greeted very warmly by the cleaners all the time reception was not that approachable they seemed irritated that we wanted to move rooms because we didnt get wi-fi. overall: love the hotel every hotel has it is flaws and flaws are inevitable some are acceptable some are unacceptable in every aspect. this hotel did it is job in good standards. will be making this our go-to hotel every time we stay in new york.',happy
id44899,' the hotel is only - minutes from all attractions - we booked - rooms via priceline and got - adjoining rooms without paying anything extra. receptionist are friendly and very professional. the parking cost $-- per night but acceptable in a city.',happy
id44900,' we arrived on the easter weekend ---- and stayed for - days. the room had frigmicrowavecoffee makertv and the biggest bathroom i have seen. the staff were very friendly and helpfull giving us help in finding the sites of san francisco. its just a short stroll to fishermans wharf and the cable car terminal. also across the side road is a deli where hot foodgroceries and alcohol is available. bus stop at the front door.the upstairs rooms are accessed by elevator and stairs giving elderly and disabled patrons ease of access to their room.there is a balcony running past all rooms that lead to the elevator. the rooms were soundproof and very clean.',happy
id44901,' this place appears to be a trendy boutique-like hotel with the sheraton name. in general i would describe my stay as only ok as we did have several minor issues. for example housekeeping service was inconsistent. when we arrived there was no shampoo in the bathroom. (we were able to get some from the reception desk downstairs). on the second day we did not receive our free bottle of water. there were signs of mildew at the bottom of our shower stall. you could also tell that the carpet area by the front doorway had not been vacuumed recently based on the dust collection. other complaints about the room: there were at least mosquitos living in the room and unfortunately i got bitten by one of them. the air conditioner was loud and noisy. the pillows had no more fluff in them. on the positive side there was free wifi the hotel was located near a subway station. (note that it is on the edge of soho - not in the middle of the neighbourhood). i would probably try another hotel first before coming back to this one.',not_happy
id44902,' very easy to get and very convenient to everything downtown. rooms are average for a marriott. if you are in town for business or to catch a game then this is the place to stay.',happy
id44903,' i stayed there last night the staff is very nice! the cookies at front desk delicious but they should put more and more often ;) we arrived and they diddnt have our type room at first floor as we requested so they made us an upgrade !! great!! very new hotel... very comfortable just one thing: toilet paper is poor quality :(',happy
id44904,' we stayed for two nights and were very with the accomodations. much better than when we were here five years ago. this time we had a remodeled corner room on the --th floor with - windows and a view. the staff was efficient and treated us great. we would definitely return for a third time.',happy
id44905,' all flash no substance. the rooms are falling apart cracks in the floors and ceilings. was told i would be notified when my room was ready and there was no follow through. not worth the money!',not_happy
id44906,' we booked our room on priceline.com and paid $--. the grounds are exceptionally nice beautiful landscaping and a wonderful pool. the staff in the reception area are very helpful (printed maps for us twice) and were very friendly and knowledgable. we were in building -. walking into the building it appeared to not have been vacuum in a couple of days and the next day it was still the same. our room was nice enough immaculate older tile nice granite bathroom sink nice closet and cabinet-drawers with coffee maker older tv is huge computer desk beds were extremely comfortable very nice linens. we slept like babies which is so important when we travel. they have free internet for all their guests and a computer available in the lobby. there is a sign that reads -- minutes per guest so all guests will get a chance to use it. i think that sign should read in multiple languages as we walked in and out of the lobby for nearly an hour and the same guest had not moved away from the computer. we used the spa before our plan of breakfast and it was not warm enough (we are picky when it comes to hotel spas) and it appeared the filter was not working. it appears they put a lot of money into updating the spa probably should have spent that money having it replaced. it really is a nice mid-size hotel. the restaurant stopped serving breakfast at --am and closes until noon. we didnt know this and knocked on the door. the woman working in the restaurant was friendly and was happy to let us do a take out of a sweet roll and coffees. good experiences all around. would go back again if the spa-jacuzzi was in better condition.',not_happy
id44907,' my wife and i stayed here for the weekend to attend the brickyard --- and sightsee throughout south central indiana. arrived on a friday night july --th stayed til sunday morning july --th. the room was clean all weekend long everything within the room worked tv a-c faucets toilets etc. no complaints on that at all. the location is great with i---- being only about a half mile away but far enough that road noise isnt an issue. restaurants and shopping galore right across the street. our only complaint was the service friday night was great. the young man found extra blankets for us as our room was very chilly upon arrival and we were ready to go straight to bed. saturday morning the desk attendant was not so friendly in fact i found her to be somewhat down right rude to my wife when she had a question. then the rest of the weekend the other desk clerks were very courteous so like i said it was spotty. disregarding the service wed definitely stay here again for the location and value for sure.',happy
id44908,' i agree with all the positive reviews: shower head location amenities etc. i want to focus on the negatives; primarily one the noise. the windows and door must not be very insulated the noise was everywhere; in the hallway and outside. we stayed here when it was the gorham and recently received a discounted price for this stay. it was a great deal.',happy
id44909,' i cant say enough about this gem right in the heart of midtown. the staff greeted us friendly and the rooms were clean. the promotional rate i received were also very good considering the location. i will most definitely stay there again!',happy
id44910,' this marriott is in a great location for federal workers traveling to gsa or atf is central offices. it is an easy metro ride from dca and just one stop past union station. there are some places to eat within walking distance but many more just a redline metro trip west to gallery place. overall the hotel is new and clean. the staff is friendly and helpful. other than free internet there really isnt much offered to elite marriott members e.g. no free drinks breakfast etc.',happy
id44911,' my mother and i stayed at the warwick for - nights in november. the hotel itself was ok fairly clean and decent location.the front desk staff however are not helpful and pass the buck so as not to have to deal with a problem. if they are working on improving customer service as previous reviews have stated they have a ways to go.',not_happy
id44912,' i have stayed at a lot of hampton inns in nyc and this was the same rate but the rooms are much bigger it is clean and fresh. i was pleasantly surprised. lovely lobby and i used the little gym too. we had a lot of trouble with the service at the breakfast area very slow and inattentive even rude...a disconnect from the rest of the hotel. i actually spoke with the manager and hope he was responsive.',happy
id44913,' the only negative thing i can say about this place is when i called for directions while only being - minutes away the female advisor had me going in the reverse direction of the motel. i called again and still was give the wrong directions. only when a male answered was i give the correct way. that was frustrating at -- pm at night. other than that we were pleasantly surprised. the hotel is set on beautiful grounds. very luxurious feel. the rooms were small but nice. there was no hairdryer but luckily i had mine with me. we had brunch there on sunday and sat in the courtyard as they had run out of chairs for the inside dining. it was a beautiful pleasant morning. i look forward to staying there again.',happy
id44914,' like many others i booked this hotel on priceline. we got one of the newly renovated rooms which was really nice but the building next to us and our own patio were still under construction. the big bummer though was the extra charges for everything namely parking. there is a sign outside saying valet is $---day so we self parked. little did we know that self parking is also $---day even though the hotel is not in the downtown area so im not sure why they have to charge so much. we found a bill under our door at the end of our stay and at the front desk they told me i had agreed to it in some fine print when i signed the check in slip. the setting however is on a nice spot on mission bay.',not_happy
id44915,' just stayed - nights at the hotel ----. thanks to amex fhr i was upgraded to a suite which whilst it had no view was very nice. the room has some nice features such as an audio cable to plug your mp- player into the tv. a lot of hotels now provide you the ability to connect your music or laptop to the tv but never give you the cables and who carries one with them? there was also an ipod cable so you could connect that or charge it if needed. it is about the only hotel ive stayed in where the hd tv displays everything in the right format. there is some style over substance. the bath that fills from the ceiling may look nice but in reality it splashes water everywhere and the water had to be on full to get it hot. it is then almost impossible to top up the bath later on. the hotel is in a great location a few blocks from the university street station if you come in via the light rail just head for the -nd ave exit. ordered a continental breakfast on my first day and all i got was a yoghurt muesli thing. the tray came with jams and butter but a bit pointless with no pastries or croissants to have them with. wasnt sure if id made a mistake on the card or not but didnt seem much of a continental breakfast. the breakfast card also wasnt replaced so hard to re-order the next day. i decided on breakfast in the restaurant after that and one time was seated then ignored a coffee came with no spoon or sugar but no issues the other times. all the staff i did interact with seemed to be genuinely and interested. overall the hotel has a very good hard product and except for a few issues with the soft product i had a very enjoyable stay. i would stay again if i go back to seattle',happy
id44916,' we decided to post a review mid-stay. we have not completed our stay here yet however i must say that this hotel does not come close to meeting our expectations. we even feel a bit uneasy giving a bad review because we are not picky travellers and have never had an experience like this. throughout this california trip alone we have stayed in --star motor inns - star upscale hotels and others in between. we have not had anything bad to say about any of our previous acconomodations let alone what we have already experienced here. our first encounter was with the valet parking service gentleman. i asked him if i could park my own car in the space as we had a lot of luggage that would require multiple trips. we also had some loose items that we wanted to pack away before unloading. he could barely speak english and just kept saying no i park no i park you no park . we come from toronto and are very used to multi-culturalism however we could not understand a word he was saying. i again asked him if i can park myself and he said no you pay $-- per night and i park . we unloaded all of our luggage onto the driveway and gave him the keys. if he would have explained it is valet-only it would have made more sense to me. he could also have offered to get someone to assist us with our bags. from there we were standing in the parking garage without any idea of how to enter the hotel or reach the elevator. very poor service and a frustrating-awkward conversation. especially when it is your first impression. the front-desk lady was very pleasant and professional. she promptly gave us a run down on the hotel as she quickly checked us in. however when we got to our room and turned on the a-c it started dripping down water. unfortunately the vent is on the ceiling right by the door so we got the moldy water on us. yes moldy water. looking up into the vent there were green and brown spots of mold from where it was consistently dripping down. we called the front desk and the same lady apologized and set us up with our new room. a guy came to the room apologized and asked me if i tried to clean it off. i found that interesting as it seemed as if he was suggesting the hotel guest should attempt to clean mold off the ac unit. for the record i did attempt to clean it off but it was caked on. the good news is that we are currently in the new room that is mold-free as expected. im sure these instances are isolated based on the other reviews. it just doesnt make sense how you can have a valet guy that barely speaks english and is rude and does not even point you in the right direction or offer help. additionally having a customer pay $---+ per night to have mold and water drip on them as soon as they open their room door? we are not ones to complain however our --star motor inn back in san diego trumps the service here at the handerly in san francisco! perhaps we just caught a new guy on the job and had bad luck on the room allocation however we cannot give this hotel a positive or even adequate review. it has left a very bad taste in our mouth and we will not be reccomending this hotel or returning.',not_happy
id44917,' we stayed here for one night as we transited through boston on the way to the cape. the location of the hotel is excellent a short walk from either the common or the seafront. the room was large and comfortable with complementary wifi and a large flatscreen tv. the underground parking was very convenient with its own hotel entrance and elevators although quite expensive. my only criticism was that we could not check-in when we arrived due to the hotel being ‘busy’ – it did not bother us as we left our bags and found a bar but there were many people sat in reception waiting for their room to be available well after check-in time. the guy on the front door was very helpful to us offering advice on where to go and a how to get there.',happy
id44918,' my fiancée and i were very with our stay at the fairmont olympic. in town for a friend’s wedding everything was handled with the high level of service that i have come to expect from the fairmont chain. location is central easy walking distance to most of the main seattle attractions. the property itself is beautiful a hotel with all of the old detail that takes you back in time. the lobby is phenomenal and has both a restaurant and a bar with ample seating. once upstairs we were amazed at the size of our room. truly living in the lap of luxury for the weekend.',happy
id44919,' stayed at the hyatt place san antonio northwest for the weekend. it provided a typical hyatt place experience. we arrived late on a friday night and check-in was swift an efficient. our suite was a little on the smallish size but was well decorated and spotless. the -- inch tv was great. unlike some other hyatt place hotels the room did not have a microwave. also hyatt place only provides shampoo and conditioner no lotion. the walls were pretty thin you could hear the people next door and out in the hall. movies were $--.-- not bad considering we saw slumdog millionaire which is barely out of the theaters. they hyatt place has complimentary breakfast. not bad but only cold items are included. for anything hot such as eggs or waffles you have to pay for them. they also offer food and sandwiches continuously. a little pricey but fits the bill if you dont feel like going out. the staff was friendly and there restaurants within a short drive. all in all a goond experience and i would definitely stay here again.',happy
id44920,' this hotel was right in times square. if you want to be where the action is this is the place. the hotel was very clean and the staff was helpful. it is in really good shape but they are starting to remodel. we had no problems and they even gave us a -pm check out.',happy
id44921,' we stayed the hotel for one night.checking and check out was very easy. staffs were very pleasant and helpful. room was very clean and nice. the parking fee $ -- dollar was little bit high. we got a good price through hotwire. i strongly agree that this is good bargain.',happy
id44922,' this hotel is a real surprise what with it being located in the slightly sleepy area of gramercy park. step out of the hotel and you ahv ethe small park on one sode and then a clear view of the chrysler building. empire state and grand central no more than a five minute walk and going south the soho district beckons after a quick stroll. the hotel itself has fabulous large rooms which are quiet and bathrooms are spacious and products are good. the best bit however is the two bars downstairs which attract a crowd and mialinos the restaurant which is first class. did i mention the damien hirst exhibits which decorate the lobby and upstairs breakfast area?',happy
id44923,' my wife and i just returned home from the omni over easter weekend. i am a select guest and we were automatically upgraded to a king suite. the room was huge and the bed could have slept (-) people. the staff here was very friendly as we asked for directions and suggestions for places to dine. the last hurrah is a good place to grab a bite and a cold drink if your feet are killing you after a good day of walking. the omni is very well located as far as walking to quincy market the boston commons newbury street or the north end. t stops are very close as are many stores and restuarants. anyone going to boston should stay at this people friendly hotel and be sure to enjoy a boston creme pie and the parker house rolls.',happy
id44924,' large hotel with all the amenities and generally well kept. service was good. room was a good size as was the bathroom. everything needed for the business traveller and decent location for vacationers.',happy
id44925,' we stayed here the week before thanksgiving for one night before going to universal the next day. the location was perfect if you are going to universal. we were able to walk to and from the hotel. the rooms were very nice actually nicer than i expected and the service was great too. the breakfast buffet was overpriced so we asked around and got directions to the good neighbor cafe a short drive away and saved a ton on breakfast.',happy
id44926,' what a dissapointment! this hotel was not by choice we only stayed here because hotel madera where we originally booked gave our room away and said this was the best they could do by shoving us to their sister hotel. unless you are looking for funky and not accustomed to any sort of luxury hotels this should suit you fine horrible carpeting. especially if you like dogs they had a couple playing around in the bar saturday evening before we departed. ill never book another stay with a kimpton hotel!',not_happy
id44927,' i had a fantastic trip to ny for my --th birthday but it was somewhat tainted by the experience that we had at this hotel. even though the hotel is comfortable the staff were arrogant and rude. they put a hold on my card for all three nights not once but twice (- x - night hold or - times what we owed them) even though they had already been paid for two of the three nights which is essentially fraud. my sister had told them before we arrived that i had an allergy to feathers and they needed to change the bedding but we had to drag them up late at night because they had not swapped out the bedding that they said they had done (the guy that finally came up slammed the bedding down on the bed like we were the ones at fault). after my wife and parents were kept up until - or -am in the morning because of the noise coming from the bar - stories below and the lack of insulation on the windows we were left with the distinct impression that the bar and restaurant were the most important parts of this business and the hotel guests were an inconvenience in the staff is indulgence and investment in this part of the business. for --- or ---+ a night better find a hotel that actually values you as a guest for important family occasions and is not looking to rip you off.',not_happy
id44928,' this hotel is pretty average. i was surprised at how there was only - elevator for -- floors. often times the wait for the elevator was more than - minutes. when my room key didnt work the receptionist said she could not give me another room key because my name was under my mothers name and not mine. i had to call my mother and have her talk to the receptionist to verify i was allowed to enter the room. good security precaution i suppose but really? i mean i dont look very threatening trust me. the tv in the room didnt work which didnt bother us much because we were out seeing the city. but the air in the room was so dry! i woke up every morning with a horse throat. i couldnt seem to get the air conditioning to turn off either. it was constantly -- degrees in there. i had to bundle up each night. the beds are average comfort double beds. dont expect anything special at this place.',not_happy
id44929,' my girlfriend and i stayed at this hotel for two nights recently and were thrilled with it. the staff was very friendly offering to store our luggage when we arrived three hours before check-in time notifying the cleaning staff that we had arrived so they could clean our room and have it ready quickly and offering to shuttle us to and from a popular beach spot a mile away at no charge. our room was just what we asked for including the bay view which we had specified and was very clean even on our early check-in. the concierge helped us get tickets to the zoo for the same day and printed them right at the hotel including passes for the various tours offered. everything in town including the gaslamp district petco park old town and the zoo were no more than -- minutes away and the beach was only a mile away. the pool area included three different pools two waterslides and a large hot tub. all in all this was a great hotel and wed be hard-pressed to consider any other hotel the next time were in san diego.',happy
id44930,' i took my mother on a little getaway and was very discouraged by our time spent here. the room was not clean toilet tissue holder sitting on the counter caulking crumbling in bathroom dust everywhere. alarm clock did not work nor did the coffee maker. ice machine broke on the -nd day. all complaints were made to housekeeping and front desk. $-- per day plus tax to valet park which is outside and in the elements. the lobby and garden is beautiful and well appointed but the rest of the hotel is much in need of some tlc. the surrounding community offers much to explore but i would never stay here again!',not_happy
id44931,' just happened to check out my visa charges this morning and discovered a $-- charge from the doubletree. turns out they charged $-- against my credit card in the event that i charged anything at the hotel. first of all im not sure what there is that you could charge there. there is no restaurant or special amenities that im aware of. secondly i felt it was very sneaky to charge this amount to my credit card without bothering to mention it to me. even if it were in the fine print they should have brought this to my attention so we could have had a face-to-face discussion about it. and of course this fee wont be refunded to my credit card for - to - business days. this seems pretty unethical although im sure their manager will write some response to this saying i should have known or something. the only reason this hotel can survive is its wonderful location near the kennedy center. otherwise it is pretty old and dated. the full kitchen turned out to be a two-pod coffeemaker for a grand total of two cups of coffee no bowls in our suite for cereal and two plates and a couple pots not exactly a functional kitchen. the bed sagged towards the middle so we both woke up with stiff backs.',not_happy
id44932,' staff were very helpful throughout our stay. our king size room was a decent size and more importantly - very comfy bed. we faced sutter st and it could be a bit noisy. but nothing more than you would expect with a city centre hotel it never bothered us. we never went down for the free wine (mainly because i dont like wine). but it seem very popular with other guests & the lobby with fire is really nice. would recommend this hotel - but took us a while to find restaurants nearby we liked. everything in financial district closes at night or is very touristy at union sq. breakfast-lunch - next door is a coffee shop that can be a bit pricey but very nice. on the next block up on sutter st - posh bagel shop is really good and a bargain. good for lunch and breakfast - close enough to bring back to the hotel for breakfast in bed if you want. a few blocks up still on sutter st - lori is diner for typical american breakfasts. evening - lori is diner is good for burgers & fries etc. china town is an easy walk away. after china town is north beach for so many lovely italian restaurants you will have a hard time choosing - ----- min easy walk (pretty flat). when you get there just go along columbus ave. if you dont want to walk get the -x bus just round the corner from hotel (outside the coffee shop which is next to hotel on kearney st). goes through china town noth beach and down to fisherman is wharf.',happy
id44933,' this hotel is more accurately described as a runned-down motel that is not at all meant for an individual requiring any basic business functionality. the room and amenities are sub-standard and more appropriately suited for a third-world country. here a few of the laughable issues i encountered: -. no light at all on the side of the room where the desk and closet are located. three lights were mounted on the other side of the room. -. the extra light switch near the entry way appeared to not function or be connected to anything. (i later found the previous ceiling light by the desk and closet had been plastered over instead of repaired and the original purpose of the dead light switch.) -. the room contains no clock so the tv must be configured daily to wake you. -. the kitchen area should have been condemned. i kept their bi-fold access doors closed for my stay. it contained a refrigerator that had not been above room temperature in years. (the added small fridge did work work fine though.) -. the motel has wireless internet access that appears to be mounted on a rotary antenna because the connection only lasts for about -- minutes. the connection fails at that time and reestablishes a few mintues later. this consistent pattern occurred every hour of every day i used the connection. -. the closet had two hangers one for pants and one for a shirt. i thought i was paying buy the hour. -. my non-smoking room had burn holes in the blanket bedding so large they could not be covered by a dollar bill. -. the on-site restaurant was never open. you would think breakfast would be a busy market for the hotel but the posted times on the door stated it opened at --am. i never saw a soul in this restaurant. there are probably more and i will remember them later but this is the jist of my experience at the horizon hotel in san jose. here is a portion of their description overview again for your enjoyment: ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** we cater to both leisure and business travelers with newly remodeled rooms and restaurant on the premises. ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** cute advertising isnt it !!',not_happy
id44934,' it is right where we needed to be in chicago. for price and size of room along with breakfast through in a decent pool and hot tube. this good enough for me. like others said it is by the cfd but you would hear at other hotels cause they use same roads. it actually made my family feel safe so there you go.',happy
id44935,' as other reviewers stated the outside is misleading. we missed the street to turn on because it did not look like a hotel. the staff could not have been any better. they were attentive explained everything open for questions and very pleasant. the room was wonderful large tastefully decorated and very appealing. the bed was comfortable. our room was on the -nd floor facing the pool. it was kind of loud around the pool but calmed down before bedtime. the sky deck is something to enjoy. i really enjoyed the bottled water - keurig coffee maker in the room. i asked for - more pods and were immediately given them by the front desk. great place to stay. they do charge a --$ fee but you get breakfast free wireless and snacks-soft drinks after the restaurant closes.',happy
id44936,' the wharf inn at fisherman is wharf san franciso california we wanted a place close to all the attractions on the wharf and this was certainly the place. only - blocks to pier -- and one block to fisherman is wharf made it easy to move around with three small children. restaurants and gift shops were everywhere. hotel rooms are modest but clean and very affordable compared to others nearby. parking is free which is unusual for any hotel in this area. one problem is the noise level. floors are creaky so if you want a quieter room ask for the top floor. also some of the rooms are on the street side across from the ---- and i can tell you that you should avoid them unless you are a sound sleeper. there is activity of one kind or another late into the evening and even during the night. mornings start at - with sounds of very noisy trucks outside and workers shouting. if you are on a budget and want a safe and convenient place to stay the wharf inn cant be beat ! just bring your earplugs.',not_happy
id44937,' we stayed here as part of our vacation while taking a cruise out of san pedro. hotel costed us a little more than a regular hotel stay but it included a shuttle to the port and parking for our van for the week we were gone. have to take a taxi back to the hotel but was overall a good value.',not_happy
id44938,' the algonquin hotel is a historic hotel just blocks from times square. my room was very small (a queen bed with little space around it) but i was traveling alone so it was enough room for me. the view was dissapointing considering i was facing an alley way but besides that i had a great experience at this hotel. the queen bed was extremely comfortable and the hd lcd tv was a nice plus. the bathroom had amazing water pressure (one of the best ive ever experienced at a hotel). the room was nice and clean and even though it was small it had great quality. the room service and housekeeping was very fast and efficient and i never had problems with noise from outside or other rooms. the lobby is really cool and historic and the bar connected to the hotel is nice (kinda expensive). overall i would recommend the algonquin hotel try to get a room with a view and if you are traveling with a friend or spouse try to upgrade from the queen size bedroom.',happy
id44939,' my wife and i stayed here for our -- th wedding anniversary. we were upgraded to a sweet upon our arrival. the staff was wonderful.on our first night there wich was our anniversary we came back to our room to find a chocolate mousse cake that read anniversary!!! this was the most amazing hotel we have ever stayed at. we will definatley be back many years to come!!!!!!',happy
id44940,' this is a good overall hotel. after reading some of the posts here i must say it is neither as bad as some say it is nor as good as a --star. it is great in terms of location. it sits right across from lincoln center and - minutes away from columbus circle (subway stop). few minutes walk to either central park or the museum of natural history. furthermore it got a starbucks and duane reade (drug store + convenient store) - a big plus in my book. once you step inside it has a very chic lobby. i suspect they are aiming for the w-hotel crowd here. the room is definitely on the small side but on par with other hotel rooms in nyc and some european cities. the room was clean with decent amenities. as per some of the comments i laughed when i observed the non-closing drawers. the drawers do pop out if one closes it too quickly. just need to close slowly and they will stay shut. a non-issue but funny nevertheless. i didnt get a chance to visit the roof top bar however.',not_happy
id44941,' i recently stayed at the old town while i was visiting my father last week. i have nothing but nice things to say. each room is equipped with a dvd player and the lobby has a surprisingly diverse selection of films. the heated pool is warm and refreshing. i highly recommend this hotel.',happy
id44942,' i enjoyed a lovely weekend at the westin century plaza when i came to la to see the king tut exhibit. with my spg gold membership i was upgraded to a lovely suite with a view of the pool and a hint of the pacific ocean. all rooms however enjoy the comforatable beds and contemporary bathrooms. i would have liked turn-down service or twice daily housekeeping but the staff was to supply extra towel and a robe on request. the location of the hotel is superb--close to beverly hills and shopping. the pool is nice in the morning--but the afternoon sun is blocked by the neighboring mgm building. the spa looked nice--but they were booked up for treatments--my fault for not planning ahead. i had lunch and dinner at breeze-- both very pleasant-- and room service was prompt and acurate. i had no problems with the valet parking--as i would call ahead for my car from the room. overall-- a nice stay and i would return.',happy
id44943,' my girlfriend and i booked the tryst in tribeca package when we stayed at the tribeca grand the last weekend of february of --. we were effusively greeted by the hotel staff shown to a room on the hotel is top floor by a very gracious bellman and even given a quick tour of several rooms on that floor which had undergone a renovation (soon to come to the entire hotel). the new rooms look lovely but our room was fine even in its old age (which didnt seem very old at all).... the package elements geared towards romance were all excellent - from the champagne upon arrival to the chocolate covered strawberries room service breakfasts to drinks at their in house bar - and enhanced our experience. we were close to tribeca and soho shopping as well as the many great restaurants those neighborhoods have to offer. all in all a perfect experience and one we are looking forward to having again in the near future.',happy
id44944,' really didnt enjoy my stay here. my room was old fashioned badly decorated and had a constant smell of cooking - even though it was on the -th floor! got woken up each morning by maids outside my room crashing and banging about. staff were unfriendly. one night i got told that i had a parcel to collect from reception but no-one could find it! still dont know what happened to it.... the rooftop pool was crowded and not particularly attractive. felt very uncomfortable there. only saving grace was the nice restaurant within the hotel. all in all pretty rubbish im just glad my company were paying!',not_happy
id44945,' we stayed at the denver ritz for the first time to celebrate a -- yr anniversary. we chose a one bedroom suite and it was spacious and had a nice view. a little dissappointed by lipstick stain on one towel but my expectations were admittedly high. i arranged for two special items ten roses upon arrival in the room which were delivered and nice. the other was a rose petal turn down which never happened. the hotel apologized but the moment was gone. in addition i had left money in a shirt pocket in the closet and when i went to get it the following day it was gone. i should have used the safe my fault. i fell under the delusion that theft would not occur at the ritz carlton. eric the front desk manager apologized and adjusted our bill accordingly. i learned to always use the safe and reminded that the best laid plans can go awry.',happy
id44946,' we won this property via priceline. for the price we paid im with the accommodations. the ac in our first room didnt work and we drug our bags to the front desk for room reassignment after an hour of waiting for engineering who we were assured twice were on the way. after this initial annoyance our new room was cool and in standard order. we had requested a king but were told they were all booked. as a priceline reservation we werent terribly concerned. the $-- breakfast buffet was decent. drinks in the bar were reasonable. the location of this property is very convenient. less than - block to camden yards and just down the road from ravens stadium. there are a few bars within walking distance. we highly recommend pratt street ale house about ----- blocks east on pratt street. as this hotel is on the charm city circulator route transport to the inner harbor and other tourist locations was quite convenient. this hotel does not have a pool or hot tub which is a big drawback for a -* property. $--.---day internet access seems to be the standard and the wireless signal wasnt great on the -th floor. i could have hard-wired my connection but the cord that was supposed to be in the closet was missing. if i paid full price for this hotel ($---+) id be a bit disappointed. for the $-- we paid we were pleased but would have enjoyed a pool.',happy
id44947,' i was thoroughly disappointed. first of all the front desk clerk was extremely rude. we had traveled a great distance over ten hours but she was more cranky than we were. upon our long trip we obtained coupons from a rest stop which listed that particular hotel. instead of $--.-- it stated with no restrictions listed we could use the coupon for $--.-- per night. when presenting the coupon upon check-in the clerk very rudely and abruptly stated since they hotel was booked they could not honor the coupon. and even if they werent booked they couldnt honor the discount because we made reservations. only walk-ins could use the coupon...that made absolutely no sense. not only was the service poor forgot to mention on our last morning there housekeeping opened the door without knocking or even stating room service simply used the key and came right in. it was -am check out wasnt until --am-and we had not checked out yet. thank goodness most of us were up and dressed! the comforters and chairs were stained and the comforters looked like they hadnt been cleaned-washed in ages and most of the outlets in the room didnt work those that did work didnt have an outlet cover. word to ramada outlet plug covers are less than $- at any hardware store please invest in some. the continental breakfast was standard and poor. the oj was watered down danishes were old and there was a bug enclosed in the case with the bagels. the only positive was the lounge and comedy show adjacent to the hotel although there was an additional cost to the comedy show the cleanliness and friendliness was welcome. dont waste your money!',not_happy
id44948,' not only are the pictures deceiving but the location is horrible the rooms are not clean and the customer service was completely subpar. the hotel is in a seedy part of town that is noisy and unsafe. in addition it is definitely not a family-oriented hotel. the suites are completely awkward. the tv is positioned so that only those sitting on the couch can view it and the carpet was so dirty we had to change socks a few times. the lighting in the room is horrible there isnt one central switch to turn on the lights even in just one section of the room. you have to turn on each light individually. the tub looked like it had not been cleaned in a long while as did the bathroom countertops. one of the features listed for this hotel is free wireless internet access. when we had trouble accessing the internet from our room we were told by the front desk that he had no idea how to assist us and that was the end of that. we had to basically figure it out for ourselves. overall i give this hotel no stars. i will never stay at this hotel again. please see my review of the ramada limited - s. westlake location. do not stay at that hotel either as it is worse than this location.',not_happy
id44949,' stayed at this hotel while we were on a college visit to uw. extremely convenient location easy walk to uw shopping on the ave trader joe is etc. rates are great for what you get - rooms were large clean and comfortable. free parking and free laundry are just an added bonus. we had excellent customer service - front desk personnel were extremely friendly professional and helpful with suggestions. would definitely stay here again!',happy
id44950,' i travel to denver often for business and always stay at the magnolia. it is centrally located to the --th st mall and the free shuttle bus that can take you to some good restaurants nearby. the rooms are nice - comfy beds and decent amount of space. often get upgraded to a suite for the same rate. they include a big breakfast buffet in the cost as well as cookies at night. the gym is not very good however there is a gym chain two blocks away.',happy
id44951,' all the front desk staff are wonderfull. the customer services that you get from everyone is great. rooms are beautiful and the food in the hbar is fantastic!!! its very close to the epicenter which has lots of restaurants options next to the time cable arena where i went to watch the game. i really enjoyed my stay...i will be going back.',happy
id44952,' the hilton chicago ohare is a big hotel on the airport. convenient and comfortable. reasonably good restaurant. excellent friendly service. extra pillows and towels as requested in my reservation were in the room along with a note from the manager letting me know how much my business was appreciated. rooms a bit small though and although there is a hh floor there is no lounge. as an hh gold i was given breakfast vouchers and the restaurant (like a few other hiltons) doesnt up-charge for the full breakfast buffet (only $- but still a nice touch).',happy
id44953,' i booked the edison hotel because i was looking for something a little more reasonably priced near times square. i read all of the reviews and it seemed like a decent place to stay. i would not stay here again if you paid me and here is why (in no particular order): -the decor has not been updated since like ---- -fluctuating water temperatures in the shower practically scolded my friend is skin -the room was very hot and the ac smelled disgusting and made a loud banging noise -the bed was extremely unconfortable and the sheets were old and gave me the heeby jeebies (they were clean surprisingly) -water stains and mold were painted over -shampoo and conditioner provided were horrible and cheap -no ventilation in the bathroom- not even a fan. leaving the door open while we showered made the rest of the already hot room unbearable -window was broken so they just sealed it shut -guy at the front desk wasnt exactly friendly when we checked in. we prepaid through a third party reservation web site and the guy at the front desk didnt even take my credit card for incidentals -because there are so many this place is wonderful reviews we have reason to believe that they stuff their ballots -the elevators made strange noises and i wondered if we were going to fall several stories my stay at the edison didnt exactly ruin my trip but we dreaded coming back to this dump at the end of each night. we had such a fabulous time in nyc but it would have been nice to come back to a nicer hotel to unwind after a long day of walking around and seeing the ny sites. i would not stay here again and would caution you to do the same. if i ever return to nyc i would spend the extra $----night and stay at one the national brand hotels. on a lighter note this hotel is in a very convienent location.',not_happy
id44954,' good value... used my hyatt platinum membership to get a free overnight stay... very nice posh decent hotel in la... a little far from lax but was worth the drive... walking distance to a nearby mall... rooms are nice spacious and clean... nice pleasant staff... checking in and out was a cinch.... no complaints...',happy
id44955,' the hollywood orchid suites is pefectly located for access to the hollywood strip. it is only a stone is throw away from the metro station. there are plenty of eating places and shops in the highland centre. the amenities of the accommodation was good for the price. we were lucky to get upgraded from a studio suite to a one bedroom suite. the included breakfast was also a great way to save time and money in the morning. the staff were extremely friendly and helpful when needed. would definitely stay here again next time we are in los angeles.',happy
id44956,' work has me constantly on the road and i go from city to city hotel to hotel. well i wanted to take the time and express the exceptional experience i had while i stayed at the intercontinental new york barclay. from the moment i arrived at the hotel i was genuinely greeted by the doorman and the front desk clerk. the concierge was extremely helpful guiding me on how to get my destinations in new york and making the best recommendation on italian restaurant. throughout my stay i felt like home. the hotel staff was very kind and attentive. i enjoyed breakfast every morning at the restaurant. service was remarkable. by the second day the server i had for breakfast knew me by name and remembered i liked low fat latte with my meal. the barclay is a beautiful hotel. i highly recommend it for its uniqueness and great service. i look forward staying at the barclay again on my next trip to new york.',happy
id44957,' good location next to shopping center and highway. good size rooms. common areas (hallways pool entrance) are not kept very clean (abandoned carts cigarette butts etc. give a slightly unkempt appearance). breakfast is average and is served in styrofoam plates bowles and plastic knives and forks consequently there are many trash bags full of plastic stuff that is discarded everyday; not great to eat out of and not good for the environment!',not_happy
id44958,' we had a terrible stay at the four points sheraton. most importantly the room is not a suite (as it is described) it is just a regular room with a sofabed! the two beds and the sofabed are all in one room! very misleading. we were specifically looking for a suite and we never would have stayed here (especially for - nights!) if we had known the real situation. we complained to the night manager and then the hotel manager and they said we didnt misrepresent anything because they still think it is a suite even with only one room. they were not willing to give us an upgrade or even one night is compensation for a - night stay! as for the service the maid didnt vacuum the room on two of the days and she never remembered the plastic bag for the ice bucket so we had to call guest services every day to get one. the pool is small and the breakfast is very expensive for a family of -! all in all it was a very disappointing stay at the supposedly #- hotel in chicago.',not_happy
id44959,' i cant express enough the wonderful experience of staying at the talbott again. the staff is friendly and helpful and always makes us feel welcome. the rooms are large clean and well appointed. this year we traveled with our grandsons and were delighted that we could connect to our netflix on the tv so they could watch a movie in the evening. we were able to walk to many of the activities from the hotel. the talbott will always be a part of our chicago experience.',happy
id44960,' i stayed at this hotel for a business meeting. all the staff were very helpful and pleasant and it is a great location about - blocks from the convention center and near the liberty bell. it is close to good restaurants and shopping also. the hotel was clean but i checked in a couple days after the time change to daylight savings and the clocks had not been changed. also there was no soap or shampoo but they quickly brought some up for me when i called. the breakfast buffet was not very good but again the wait staff were nice. the worst thing about my stay is i was on the side of the hotel right across from a fire station. every night my sleep was disturbed by the fire sirens. of course the hotel cannot help this but i would definitely ask for a room on the other side of the building as friends on that side were not bothered by the sirens. i give the above average score because of the staff but not excellent because of the clocks and the location near a fire station. philadelphia is a great city!',happy
id44961,' ritz-carleton are marriotts premier brand and they would like you to think they are unmatched and in the ritz dallas the food and service are excellent but the walls are paper thin. we were in room --- and we heard every door open in the hallway ever time the closet or doors opened in the next suite and were about to complain about the guy in the next room yelling at a football game when we reallized he was speaking in a conversational tone. there were no loud parties rowdy events or other groups only quiet businessmen and we could hear everything in the hallways. the ritz-carlton in dallas has great restaurant food wonderful room service and a great staff but it you want quiet sleep you would be better off in a fema trailer.',not_happy
id44962,' located smack bang in the centre of downtown san diego this hotel is perfect for a --- day city explore - which is what we did. if youre travelling by car it is extremely easily accessed from the main highways into (and out of) san diego - but beware the valet parking cost is $-- per day. we paid extra for a corner room with a city view and the additional space was well worth the money. we slept well - bed was really comfortable and the road noise was surprisingly low for a city centre location. all the staff were very polite and attentive and werent sniffing for tips. we did tip a few but never felt under any obligation to do so. special mention must go to the concierge service - in particular mark and lee ann - who provided assistance above and beyond the call of duty. we will certainly return to a beautiful city and id be surprised if we dont stay here when we do. only minor qualm was the lack of an integral spa however preferential rates are available at one - blocks away which i can highly recommend.',happy
id44963,' good location if you want be near union square renovated rooms decent prices friendly front desk staff. if you need in room internet though stay somewhere else. $--.-- per night for slow mostly non functional wifi. abri hotel next door has smaller rooms but is much nicer overall with reliable in-room internet.',not_happy
id44964,' we stayed for a little over a week came for business and mixed in a little family time. location was great it was only a few blocks from the riverwalk la villita and hemisfair park (which has a wonderful playground for little ones). we liked that it was quieter than staying directly on the river but was still very convenient to it. the location made for easy and quick access to the freeways and was about a -- --- minute drive to sea world and fiesta texas. all of the staff were helpful courteous and very friendly. the rooms were very spacious and well equipped. the breakfast always had a wide selection of items and was always more than just a muffin and fruit. in addition to all of the standard continental items on some mornings you could have bacon and eggs other mornings sausage biscuits and gravy etc. i would definitely recommend this hotel and will stay here the next time we visit. about the people and the city--- we travel to san antonio every year and the people of san antonio are always very friendly and helpful. this is a city that makes you feel welcome and wanting to come back for more.',happy
id44965,' i did not know what to expect coming to town for a meeting at usf. this hotel is so quaint so san francisco so comfortable. i loved the decor! the breakfast and afternoon teas and coffee were awesome. a small quaint lovely hotel a lovely experience!',happy
id44966,' i wanted to rejuvenate unwind relax get healthy and be pampered…it all happened on my first day. this was an amazing experience. i’ve traveled the world stayed in many five star hotels and resorts and lake austin spa and resort is a flawless experience. well worth your time. you have the awesome austin atmosphere the beautiful lake you watch every day as you eat and play. the one thing that sets everything apart is the lake austin spa and resort staff. the genuine feeling from the staff is far from what you can imagine. if you can have this experience i highly recommend it. one more important thing the food is out of this world! i wish everyone an opportunity to stay at lake austin spa and resort!',happy
id44967,' stayed for one night in a superior queen room at the back of the building -- mid tower. check in was easy and extremely helpful. personally i loved the small and efficient lobby. easy ride up the elevator and walked into a a surprisingly spacious queen room. room was very clean and temperature was perfect. plenty of room for - person might be tight for -. window seat was a great place to relax do some work and watch some tv. bathroom was very clean with a spacious shower although the sink design means that water ends up on the floor. had some work to do so i ordered room service --- interesting menu and not too terribly overpriced as compared to other hotels in the area. food arrived promptly and was warm and fresh. also picked up the tray in a timely manner which is something that usually gets missed. bed was super comfortable and room was very quiet. work out room was intimate but well equipped. checked out the living room but did not sit down --- might be a nice space to gather with other colleagues staying in the hotel. continental breakfast was sufficient -- fresh hot coffee and good selection --- could have used a little more light to read the nytimes. i will definitely keep this place on my list as i travel to nyc weekly.',happy
id44968,' i stayed at this hotel for - nights last week on - floor. clean and nice rooms with a big bathroom. close to everything. couldn´t be better. but don´t stay lower than - floor at the hotel. you can hear the cta´s el transit and it can be very noisy.',happy
id44969,' stayed here for a conference. the lobby was big and impressive and the meeting rooms were great. but the sleeping rooms were another matter all together. we were placed in a room that smelled like cigarette smoke. when we called guest services they would not transfer us to another room and said that someone will come by with air fresheners. nobody ever came by in the - days we were there. bathrooms were outdated and needed new grout. area was crappy too. not walkable to anything. the gym was nice though.',not_happy
id44970,' we stayed three nights during a quick trip to memphis. check-in was quick helpful courteous and uneventful. we had reserved a king room with a seperate sitting area. everything was as scheduled and reserved. we used the breakfast one time and it was good but we prefer to actually go out to eat. also used the fitness room which was good. we also used the pool which was very good but was often filled with many children having fun. been there-done that enough but was good for them. overall the experience was very good staff was good no problems with facilities. location was excellent in a very good area. several recommended restaurants are close by or in the area. we would consider staying again if we returned to memphis.',happy
id44971,' this hotel was very nice and centrally located. it is less than a block from market east station and reading terminal market. the convention center and city hall are both - minute away. i had a king sized non smoking room and it was very clean and modern.',happy
id44972,' we are spg members and picked this hotel for our family vacation to take our - and a half year old son to the houston zoo for the weekend. we choose the st. regis because they had suites so we could be separate from our son and booked an astor suite. i normally choose the westin but they were out of these types of rooms so this was our first stay at a st. regis. the valet men were always so curtious to our family and quickly retrieved our car many times as we were often coming and going. they even played with my son. the front desk experience was pleasant and the decor is gorgeous. our astor suite was on the -th floor and was trully beautiful! very large and bright. my son loved the jacuzzi bath. room service is pricey but so worth it! it is very prompt and comes on a rolling tray set up as a table. we requested a crib and one was delivered as prommised as well as a coffee maker (there is not one in the room). we found out the next morning of our - night stay our room came with butler service and could as for french press so we did so the second morning. the butler service is very prompt and she even talked to our son as well which always gets a plus in my mind! my husband and son swam in the pool one day and the water was a bit chilly so it would be nice to have a heater in the pool but you can have food and drinks out there. they are doing construction on part of the pool area but it was never too noisy just smelled like paint. overall we loved this hotel and have planned our next trip back because of our wonderful stay.',happy
id44973,' the hotel worked well for us because of its location near union square and the bart system. we arrived late and checked out the next morning. additional pluses were the free wifi nice staff good beds and price. down sides were the absence of air conditioning and fridge-mini bar lots of city noise tiny bathrooms peeling paint and a lobby that needs a remodel. would not recommend this hotel unless like us your stay is only for one night.',not_happy
id44974,' this hotel is located opposite to winter garden theater where mamma mia is playing. the room is clean and average size. the hotel is full of french people and kids. it is great if you want to stay near the attraction and shopping area. however i still prefer the doubletree guest suite time square as it is more suitable for families and the rooms are much bigger with sofa beds.',happy
id44975,' everything youd expect was there - clean room free wi-fi friendly staff - but there were some issues. parking was the most expensive we found anywhere in the city even compared to the lots by fisherman is wharf! it was an additional $---day + taxes. we felt like we were being taken advantage of in a big greedy way. they had a pool but only an outdoor pool that really wasnt desirable given the mid---s temperatures and the fog. additionally we had some very noisy neighbors late at night though a quick call to the front desk and they took care of it which we appreciated.',not_happy
id44976,' i would recommend this hotel to any of my friends. it is in a safe section of town and of walking distance of everything. staff are very helpful. in walking distance from grand central station which was good because we took the train into the city. dont touch the refrigerator as there is a convenience store - block away. byob!!! lol. sink in tubs with shower are a real luxury and the bed was more comfortable than at home. try it!!! u wont go wrong!!!! complimentary everything except alcohol and refrigerator contents as mentioned before.',happy
id44977,' we have stayed here previously and knew that this was a decent hotel to use within walking distance of the usual attractions such as pier -- fishermans wharf and ferries to alcatraz and very reasonably priced for san francisco. the choice on the breakfast buffet has been decreased slightly but their coffee is lovely and we tend to have waffles using the waffle makers they provide anyway! my only gripe was that i booked with choice priviliges choosing a room with a city view but when we walked in we had a view of the wall of the building next door - you could see the city if you stood right up against the window and leaned to the left however! in fairness to the staff when we queried this with the front desk they did offer to move us but couldnt do it that night - they offered to move our belongings the next day which we accepted at the time. however having got ourselves sorted out in this room we eventually decided to sav ourselves the hassle of a move and stayed put. i was just annoyed that i had paid for a room described as having a city view and not getting one! having said that on checking out next day having been unable to access my choice profile online they were very helpful and rang the choices contact centre on their phone for me to sort out my next booking saving me extra call charges. parking charges are high ($-- per night) but parking in sf is a nightmare so just glad to have somewhere to do so!',happy
id44978,' i had stayed at the pierre before when it was a four seasons and thought it would be a great hotel to stay at for new year is eve weekend. i had seen on trip advisor that it got mixed reviews since the taj took it over and wanted to determine it for myself. before coming to new york city my boyfriend and i had a very bad cold-flu and unfortunately knew it would put a damper on our nyc weekend. even though we were sick the top notch service and our hotel room made up for it. the rooms were big clean traditional and very comfortable with prompt and professional room service. no the bathroom is not like the big marble bathrooms at the ritz or the penninsula but the pierre is not a new modern hotel. however the bathroom toiletteries molten brown and the shower water pressure were great! one day we were on our way to lincoln center and asked the hotel doorman for a cab and he offered the hotel limo instead which was a nice surprise. this hotel is definitely a - star hotel with an extremely professional and nice staff. i would definitely return and recommend this hotel.',happy
id44979,' room was tiny. walls were thin you could hear everything but heres the real thing: me and my friends got stuck in the elevator which apparently breaks down every once in a blue moon we were there with out phones and no contact (we were trying to meet our friends in the lobby they had no idea what happened to us) for an hour. by the end of it we all needed to pee horribly. one of my friends was claustrophobic and actually had a complete meltdown. we werent accommodated for anything and we pretty much paid to be in that elevator while our friends left without us. the staff were pretty nice but in the morning when i asked to get accommodated they actually yelled at me and in turn made me cry. i paid and left. a completely horrible experience.',not_happy
id44980,' stayed here when we visted our son daughter in law and granddaughter. the place is relatively new and the service is outstanding. i was so impressed with everyone and everything that i made a point of calling the hotel gm the day after i got back into town to thank him and asked him to thank his entire staff on our behalf. would i stay here again? yes.',happy
id44981,' broadway weekend with the family! so disappointed with the hotel. i thought they had been remodeled recently? rooms were just not clean (big! hairball on the bathroom floor) beds werent comfy and pillows stiff. - of - rooms not ready at check in or an hour later. nice enough staff offered a room with an upgrade! went up to upgraded room to find it as previous guest had left it. finally moved into a room as the rest of our family was moving out of the first room. really strange smell - maybe bedbug disinfectant? booked through priceline so the best the staff could do was offer free breakfast.',not_happy
id44982,' tried their romantic getaway package. this included dinner and breakfast from room service and the food was quite good. overall the staff was professional but not remarkable. the room was nice but we have found many nicer rooms at this price point. pool deck seemed a little less groomed than one would expect of the omni chain.',happy
id44983,' in the very very centre only a few steps from the subway station government center with direct connection to logan airport which is only an - minutes trip away carefully renovated historical building with fantastic rooms including impressing bathroom. very friendly staff great restaurant. the owners did spend a lot of money to make a deluxe boutique hotel with all possible comfort including ipod docking station and the biggest offer of a minibar that i have ever seen. they did really put everything in your room you may ever need when traveling including aspirine and world adapter when in boston i would always stay at the ames again and can highly recommend it',happy
id44984,' just returned from - fabulous days at tower-- hotel. everything about this hotel was first class. it is in a great location of the beach the staff was super friendly the beds and pillows super comfy delicious restaurant and great area to sit out by fire pit with a glass of wine listening to the sounds of the waves. cant wait to come back.',happy
id44985,' my wife and i stayed here for three nights during our recent vacation. we had stayed previously in san diego a few years ago and wanted somewhere quiet. dont be put off by it is location on a business park; we stayed over on a weekend and there was very little noise from surrounding buildings including traffic. this place was ideal situated in a quiet area close to the border crossing cheaper than most hotels in the san diego area and was very clean. the staff were very attentive and nothing was too much trouble for them. only down side was the air conditioning unit located on the roof. we were allocated a top floor room below the a-c unit but the noise was so bad we changed rooms to a lower floor without any further problems. overall extremely good value.',happy
id44986,' it did have a wonderful location really close to times square the subway and much more....we stayed on the --th floor the last room near the employee elevator and boy did it smell! they leave their cleaning carts there all day and even when there gone in the evening you can still smell them. overall i would consider staying again but with all the other nice hotels in the area i think id try a new one.',not_happy
id44987,' i arrived at this hotel at -.--pm seven people in the line in front of a completely unattended front desk. after -- minutes waiting time and only after my inquiry through the bell desk several members of staff showed up at the same time. however little if any excuse given for the wait unfriendly check-in no special welcome in recognition of my platinum membership. no explanation about the allocated room breakfast or other service available at the hotel just handed over the keys with no words. the assigned room was unclean and smokey according to front desk the hotel sold-out and no other rooms available (even though i had a confirmed non-smoking room). a bad choice for a stay in ny.',not_happy
id44988,' we spent almost a week at the intercontinental on howard st in san francisco. we had a great room on the the --th floor. the staff was very nice and accommodating. the restaurant luce was a disappointment but the concierge staff was readily willing to make restaurant recommendations and reservations. uhfortunately their recommendations were hit and miss - they recommended the worst restaurant we ate at in san francisco fang and one of the best hog island oyster co. do not go there expecting to do laundry there is no guest laundry a major flaw for the room price. also the only refrigerator is a small space in the minibar fridge - another major flaw for the price. i would stay there again but i would bargain for a better room rate.',happy
id44989,' looks the same inside as it looks outside - our room was really small even by nyc standards. had stayred previously in a hotel directly opposite - fent like a poor relation this time. the abthroom was very dark and really needed stripped out and started again - had that feeling when you switched on the light that things were running and hiding - they werent but just had that feeling. satff were fine - hotel was very stuffy - not sure about their air con. deli where we had breakfast which was attached to the hotel was fab but very busy but the staff there were great.',not_happy
id44990,' i stayed for two nights and would defiantly stay again about - minutes from the airport via a free shuttle. nice size clean rooms and the staff was fantastic. they were very helpful and attentive. the hotel was sold out on my first night so when i went to the very small hotel gym at -:-- in the morning i had to wait for -- minutes to use one of the two treadmills. given the size of the hotel i would have expected a larger gym with much more equipment. all in all it was a great stay and i will stay again when business brings me back to phoenix.',happy
id44991,' the room i stayed in was very comfortable and clean. hotel is located very close to the airport they provide free shuttle to and from airport every -- mins. but sometimes i waited ----- mins so be sure to be early to catch it if you have appointment in town. airport is connected to trains taking you into the city very easily. overall is great i would definitely come back here if needed to stay close to lax.',happy
id44992,' booked this hotel thru easyclick.com. asked for a river view room and was given one on the --nd floor. the river views are fantastic. also looked directly on trump tower wrigley building and could see john hancock. the room was clean and neat. the bed was very comfortable. had an older tv but was not there to watch tv. a window that opens was a plus for me. nice to be able to do that and hear the sounds of the city. unfortunately as others have stated there were elevator issues again. the first day they were fine but after that one elevator and long waits. my major complaint was the loud banging that happened both nights at - a.m. not sure where it came from. also housecleaning staff would let the door to linen closet slam shut. minor annoyance but still annoying.',happy
id44993,' great hotel good location staff very friendly and knowledgeable. some traffic noise on the lower floors but overall great. would stay again.',happy
id44994,' the curtis was a very creative and well-run hotel. it has themed floors that made it so fun! we really enjoyed our stay! the hotel has a restaurant attached and a bar so makes it convenient for breakfast or a cocktail! definitely would stay here again!',happy
id44995,' i stayed at the seaport for a conference at the end of october ----. it was my second stay. it is a fantastic hotel and i wouldnt hesitate to recommend it if you are in boston on business. a few things i really liked: there is a no tipping policy. as a european even though i tend to be overgenerous when i tip staff assume that i wont in bars and restaurants etc and they treat you less well. the seaport is no tipping policy means that everyone is treated the same way. the staff are amazing and *nothing* was too much trouble. the breakfast was excellent. the toiletries are definitely worth taking home. one thing i really really liked: i read recently that if you are in a hotel and ask the concierge for an extra pillow it is secret code for you want a visit from a lady of the night. at the seaport if you ask for an extra pillow you actually get - an extra pillow - or two. it is the only hotel that i have ever stayed in that has a pillow library. they stock buckwheat pillows goose down duck feathers swedish memory pillows hypopallergenic pillows and my personal favourite (after extensive research) the water pillows. i was also really impressed that i tweeted about the pillow library when i was in the uk before my flight. they tweeted back and asked me what pillows i wanted when i arrived. they were there waiting for me. it is the little things that make a big big difference.',happy
id44996,' my wife and i stayed here for our first trip together without our son. a weekend of restaurants and shopping. the city did not disappoint. the location of the tribeca grand was great. two blocks from soho it was a very easy walk into the neighborhood for great shopping and restaurants. the staff at the hotel was very friendly. we enjoyed the staff. the hotel wasnt dirty but it wasnt clean. it seemed like it was thrown together in a rush and lacked attention to detail. that said i would stay there again if it wasnt for the noise. the reviews on this site prepared me for the noise. we had a room on the top floor opposite avenue of the americas-- the quieter street of the two. so we had minimal noise from either the street or the courtyard area of the interior of the building. the noise we got was from next door. our neighbor had a coughing attack saturday night at about -:--am. it is one thing if the attack was such that she was falling over banging on the wall in need of help. no this was the old normal i have a cold cough that went on for two hours. what was especially disconcerting about it was that it felt like it was coming from within our room. the noise reduction system does drown out noise coming from outside the room but because it is located near the hotel rom door it does not drown out noise from neighbors. we could hear-- and follow-- normal conversations the following morning. this all happened the second night of our stay. the first night we were neighborless and going to and from the hotel friday afternoon and night into saturday morning and afternoon very excited about the property and looking forward to returning. but after hearing our neighbors clearly the second night of our stay we had second thoughts. that was a big enough downer to question whether we would return. and probably be unable to recommend it to friends. no privacy.',not_happy
id44997,' this is a nice hotel strange entrance but the staff were all very helpful & nice the room was a good size with a nice shower the pillows on the bed werent good and the duvet was a little thin personally. good location just a few blocks from hells kitchen lots of restaurants..and the c-e metro. dont pay the extra for the times square view as the restaurant has a better one. the internet is a bit useless in reception but if you like pubs there is one on --th and -th called the pour-house that has free wifi and $- draft bud.',happy
id44998,' it was my fourth time back at this hotel (gold floor the best!) and every time it surprises me with its excellence! the room was pure luxury with all the state of the art facilities food was really good from breakfast to evening canapés and i really appreciate the all day coffee and cookies available. but what makes the real difference are the amazing people who work there they remember you after months they greet you welcome you back and help you out in any way they can making your stay an unforgettable one with the perfect mix of luxury and warmth. i was travelling solo and they made me feel at home thanks to you all.',happy
id44999,' my best friend and i met up here for four days of fun in hollywood last week and we could not be happier with our stay at the magic castle hotel. things were perfect down to the very last detail. we had a room-suite with a balcony overlooking the pool and would thoroughly recommend this option. it was spacious newly renovated and the design was retro and funky. we loved having breakfast on our balcony overlooking the pool. we were in room --- which had twin beds. we swam every day and the pool was always warm. we also made the most of the free snacks which were very welcome. if you are lucky enough to stay on a thursday make sure you take in the farmer is market between -pm and -pm up on the hill behind the hotel at at the spectacular yashimoro restaurant which has the best views in la. both the market and the restaurant were recommended by hotel staff for their fabulous food and they were spot on with all their suggestions. all the staff demonstrated the very best in customer service from darren the manager and gretchen the assistant manager to nick on the front desk and john who drove the free shuttle to the restaurant. however special thanks must go to lisa who had the most incredible recommendations for food and even arranged for us to have a special dish waiting for us when we dined at yashimoro. we could not have been happier with our stay. we live on two continents so we only get to see each other every few years and our visit was made perfect by our stay at the magic castle hotel. we cant thank them enough.',happy
id45000,' we have stayed twice at this hotel over the course of - years and enjoyed it tremendously both times. it is a very stylish and comfortable hotel. the rooms are modern cozy and quiet. the staff is attentive and the location is just perfect. there is a very popular wine hour in the lounge from which you can overlook tremont street. perfect for a pleasant stay in boston!',happy
id45001,' a typical new york hotel. no complaints. we drove around manhattan for hours trying to find a parking spot for any hotel and this one was the only one that we saw an opening....just to check in!!! only $--- per night for a last minute trip to downtown manhattan ill take it!',happy
id45002,' overall a convention hotel with great staff. rooms are fine. clean with some modernish appointments but.overall this is a volume hotal with lovely staff. big call out to the staff though. dont want to name and shame but henry at front desk and clarissa at breakfast were great ambassadors. pay rise for them! :)',not_happy
id45003,' this was my second trip to new york so i knew my way around and had decided to get away from the tourist traps around times square and found hotel giraffe. it is close enough to be a short walk subway trip (on the no - line) or cab ride to just about everything. greenwich village chelsea soho and other areas. while i think im a pretty low maintenance guest there wasnt enough that the staff there could do for me. the room i had was facing e--th street but i dont think that there would be a bad room - unless you were on the second floor as this would mean you couldnt sleep with the window-balcony doors open if you wanted to. the area it is in has some great restaurants - try bread and tulip next door. overall an amazing place to base yourself in new york. ill be back again!',happy
id45004,' huge rooms for a midtown manhattan hotel. comfy bed nice amenities friendly staff. good value for the money too and you cant beat the location.',happy
id45005,' i will keep this short. all ny hotels are small this one is no different. rooms cleaned daily service is brilliant location is perfect. noisy heating the only issue but sorted within the hour. would use again',happy
id45006,' just enjoyed an in-town getaway here. we wanted a base from which we could reexplore such shopping-dining areas as: the beverly center the grove-farmer is market third st. robertson blvd. melrose ave. la cienega blvd. and beverly blvd. the choice came down to the sls and the sofitel; the new montage beverly hills was enticing but too far west. we opted for the sls because it is newer a starwood luxury collection property nightlife guru sam nazarian is first hotel and home to the bazaar by jose andres only the second restaurant to ever receive the highest four star rating from the los angeles times (the first bastide is now closed). monkeys are the sls is mascots because a front desk staffer told me they are fun yet sophisticated which is the hotel is aim. designed by philippe starck with typical whimsy humour and modern style (sometimes at the expense of practicality or function) the hotel also tries to provide a high level of service. for the most part it succeeds. the staff is young friendly and largely professional but certainly less formal than at a peninsula or four seasons. on weekends there are lots of young partying beautiful guests usurping the pool and restaurant-bar causing commotion in the hallways and rooms (think hbo is entourage ) but come sunday the place settles down. there are separate entrances to the bazaar and hotel which has its own quiet restaurant tres. the hotel is lobby lounge is actually outdoors. typical starck touches abound--mismatched furniture everywhere long tall communal tables in the restaurants mismatched glassware in the rooms all varieties of chandeliers and huge mirrors. the front desk area is dark. the meeting rooms are named after famous monkeys. a room key is needed to ascend any elevator. each floor has a pool table with a silver floor lamp shaped like a rifle. throughout the lobby and restaurant are myriads of shelves filled with books and tchotchkes--a housekeeping nightmare! the room. i had reserved a veranda room but the very accommodating receptionist quickly upgraded me to a signature suite with terrace when no veranda rooms were available. it was large and so very chic. the terrace rooms all seem to be on the -nd floor with the terraces exiting onto - different garden courtyards. as mentioned in numerous prior reviews the rooms are dark with many tinted almost useless reflective smudgeable surfaces-mirrors (even in the shower)--another housekeeping nightmare--i was compelled to leave a larger than usual tip out of sympathy. the desk lamp looks hand-blown but is insufficient. im sure the floor lamp styled like a tree trunk and the lighted makeup mirror in the bath were added in response to guest comments about darkness. the sofas and chairs in the living area were chic but not cushy-comfy-plush. there were several design elements that did not seem durable: the white upholstery was stained the handles on the heavy mirrored sliding doors to the bath were loose the leather pulls used to open the unique closet doors were frayed and weakened. the large safe is situated too high. to encourage a festive atmosphere the minibar is very amusing and complete--large bottles of booze plus interesting mixers a martini shaker - bins of treats labeled saints and sinner. the bed was queen size low (to fit into the sleek custom headboard-nightstands) not quite westin heavenly. the terrace showed evidence of past revelry and lack of maintenance--many cigarette butts on the ground a cigarette burn in the sofa. the shrubs by the wall were dead (hopefully not from urine) but the bamboo was alive and the potted meyer lemon trees were bearing fruit. there are w hotel-like catchphrases all over some of them sls like scribble little secrets on the pen society is latest scandals on the newspaper bag. in the bath several common items were forsaken for style--no wall towel racks (just - stylish hooks) no bars of soap no soap dish no luggage rack. there were however huge costco-sized bottles of hand face and body washes plus body lotion shampoo and conditioner. the guest directory will tell you these are green because they are refillable. i asked the housekeeper if people take them like they do the usual mini-sized ones--she said yes so we did. the shower is slate mirrored huge with a concealed drain. i found the towels a bit small and thin though they are custom made by d. porthault for sls-starck. we could hear others guests through the bathroom vent. the guest directory makes for a fun read is titled the sls illustrated dictionary of services and includes such listings as tight buns--see personal fitness training and zzzzz--see linens mattress and bedding . the restaurants. dined sunday evening at the bazaar. we had peeked in on saturday night--the place was teeming with foodies and revelers the noise deafening. sunday was much calmer (the nba finals which the la lakers clinched on this night probably contributed). all four venues--rojo blanco bar centro and the patisserie were accessible. there is an outdoor terrace but it faces the valet drop-off area. apparently about $-- million was put into the bazaar alone. i was expecting a molecular gastronomy experience along the lines of alinea or moto in chicago where a meal is a --- hour sometimes solemn affair. but the bazaar is different--tapas (traditional and modern) with some molecular gastronomy elements like liquid nitrogen trompe loeil presentations specific instructions on how to eat a particular dish correctly. very theatrical and playful but serious and delicious. and fast--we were done with the tasting menu presented in waves rather than one dish at a time in under - hours. i was a bit disappointed that the tasting menu was simply dishes off the regular menu yet cost a bit more than if ordered a la carte. the food is much better than it has to be--this place would be popular even without the foodies and four star review and it meshes so well in atmosphere with the hotel. apparently there is a fine dining restaurant within the restaurant (it is mentioned on the website) that serves a set tasting menu - nights a week. there is an outpost of moss the great new york soho design store here. hotel guests also apparently have special access to nazarian is other restaurants-clubs-lounges. the other restaurant tres is a quiet retreat never crowded. the menu was quite similar to the room service menu with some prices identical as well. tried the continental breakfast buffet one morning and it was fine included cheeses chacuterie and aguas frescas. the pool. located on the -th floor. reminiscent of the pool at the starck-designed mondrian hotel. quite see and be seen on the weekend with the pools one no more that a foot deep secondary to the cabanas lounge chairs-beds and restaurant named altitude. the fitness center on the -nd floor is large and well -equipped. did not try the adjacent spa. the business center charges for internet use. overall a fun relaxing stay. we were able to walk or bike to all target areas with the grove being the furthest (-.- miles) away. it doesnt seem too business oriented (except probably show business) nor too kid friendly. it is a decent value especially compared to the luxury hotels in beverly hills proper (sls is one block away from bh) though perhaps not quite as pampering an experience. would definitely stay here again and in fact plan to do so. kudos to management for reading ta reviews and responding to each individually. this is especially important since a guest comment card is not offered although i did receive a thank-you email from the hotel afterward and there was a link for comments.',happy
id45007,' this place was amazing. it is just a long block away from the airport but seems like a world away.it is like being in the woods wonderful outside i was there christmas so it was lit up at night. i live in a motorhome so some times like to go to a hotel and spread out. this place filled the bill every where especially the huge tub in a large bathroom. i liked that you got breakfast each morning and there were snacks out all the time for you. not junk this place was class all the way with string cheese yogurt even ice cream fruit too. room was largewell appointed and very clean. free internet hook up room service nice restaurant. this place looked nice in pictures and amazing in real life. will i go back again? you bet. would i tell others about such a great place? already have. i live not too far from here and could stay alot of places but chose this and was so glad it. check it out!',happy
id45008,' stayed at the hotel for a long weekend in the summer. initially the hotel was backed up with check-ins. so we walked down the block to a restaurant to wait for a call from the hotel. was disappointed with the delayed check in but the hotel made up for it by upgrading us to a better room. rooms were spacious (for dc) and modern. every evening there is complementary wine and sangria and at night milk and cookies. the hotel staff was very reliable and went out of their way to meet our requests. definitely would stay at this hotel again next time i am in dc.',happy
id45009,' great location ...great food...great sleep..great location...decent parking....great staff...comfy room....clean facilty...clean outside....earned points...promt pickup and dropoff lax...i do prefer this hotel when im in the los angeles area',happy
id45010,' from the moment you arrive at the liberty the service is impeccable. - the valet staff is always smiling and typically has your car ready even before you call for it - the front desk consistent sincerity is welcoming (especially patrick!) - the concierge and sales and management staff is always ready to offer a helping hand (peter and calvin) - the restaurants and bars are great and always a social scene despite the night of the week i have stayed at the liberty for the past --- months on a weekly basis and i must say this is by far the best hotel i have stayed at. when i tell my local friends where i am staying they are utterly jealous and shocked that i get to stay at such a luxurious hotel. this is truly a luxury collection hotel that is in a class of its own.',happy
id45011,' my sister and i stayed at this hotel the -nd to the -th november -- and although we read some iffy things about it found it to be very clean and comfortable. we were not sure if breakfast was included in the price it was not but you could buy a buffet breakfast for $-- approx we went out and ate in local cafes and restaurants for a lot less than that. the staff were friendly and approachable although the only time we asked for directions they were not very good at telling us where to go. the room although not really large was adequate for the two of us for - nights and we had the room made up and clean towels every day. initially the towels were not very big but on our last night we had large fluffy towels left. the hotel is the wrong end of michigan avenue and is a fair walk from the shops and restaurants but there are lots of buses and taxis but if you are able it is well worth the walk. i would stay at the best western grant park again and would recommend it but take comfortable walking shoes!!',not_happy
id45012,' after reading some of the reviews on here after id booked i was slightly worried. there was no need from check in to check out our stay was great. the lobby is beautiful and the concierge desk was most helpful. our bags were brought up to our room on the --th floor and the man was so nice giving us tips on how to get around etc. the room was perfect. good size with a huge walk in wardrobe. fridge fully stocked with drinks and an ice machine down the hall. we opted to conserve for - days (they dont clean your room and you get a $-- voucher each time to spend in the bar or room service etc). working tv and wireless connection - great for us because we are not nightlife people. the beds are incredibly comfy and we had great nights sleep every night. i would definitely recommend staying here - and maybe spending that little bit extra and going for a tower room like we did.',happy
id45013,' this is a good hotel if you want to keep your nightly rate around $---. the location is good and there are even a few places to walk to. its far from the beach so if you want to be close to the water this isnt the place. the rooms were clean yet on the small side for a suite. the kitchen was fully stocked and usable. the staff was friendly and helpful. this hotel does a lot of businesses. rooms were not ready when i showed up around -pm so dont plan to check in early. overall - great value.',happy
id45014,' perfect location and accommodations for a stay in chicago. quite location in the heart of the gold coast. room staff and total experience are top drawer and worth the price.',happy
id45015,' my family and i traveled to indianapolis for the weekend. i found out that our trip coincided with opening weekend of the new jw marriott. we booked it via the marriott web site getting a very good rate. overall the hotel is very impressive and the service was exceptional. we found the hotel no problem. it is directly across the street from the indianapolis convention center and it is a short drive from downtown. check in went very smoothly. we were immediately greeted by the valet as we pulled into the driveway. the gentleman at the check in desk was also very helpful getting us a speedy check in then escorting my family and me to the elevator (nice touch). our room was located on the --th floor. the floor to ceiling windows enhanced a fantastic view of the city. as one would expect on a hotel is opening weekend the room was spotless. the room has nice modern furniture and the bed is were comfortable. for marriott rewards members the executive lounge was extremely nice - one of the best ive seen. the hotel offers an indoor pool (kind of small) and a very nice fitness area. we did eat at the velocity sports bar in the hotel. it was a nice casual restaurant with good food. one exception was my wife is steak which was way undercooked but the waitress made it right and took it off our bill (without us even asking). i cant overstate how good the service was here. they certainly had plenty of staff on hand to help with every need possible. it was certainly a great opening weekend and i look forward to staying there again in the future.',happy
id45016,' i get to san fran every other month and this hotel ends up to be a great deal time after time. you can usually find a great deal on travelocity or orbitz. if you can ask for a corner room. they are with two sides full of windows huge king bed two sitting areas they also have a fridge. the hotel is in the heart of union square and has eating places across the street along with a walgreens.',happy
id45017,' i used my marriott reward points to stay at this hotel last week. i have to admit i selected this hotel based on the reviews i saw on tripadvisor and the fact that a - night stay required half the number of points of the other marriott brands in the austin area. the earlier positive ta reviews are all spot on. this hotel is practically brand new (as of jan ----) and is super clean. the hotel was designed with the business traveller in mind so there are lots of conveniences that arent always available in other hotels of similar price. the rooms are roomy with a desk and sofa and very well lit. free internet access throughout the hotel free (and very ample) parking. helpful and friendly staff. workout area is nice and clean. there is a nice meet & greet area next to the lobby which comes in handy if you need to meet friendsco-workers or clients; there are - computers with internet access available for use in this area as well. there is also a small bistro in the lobby where you can order coffee and some (simple) hot meals. the location is good if you need to be in the north part of austin but only so-so if you need to be downtown or close to univ of texas campus during rush hour (traffic on i--- going south is terrible during rush hour!). i normally stay at the doubletree near campus but considering the rates there are more than double the rate at this hotel and the rooms are practically identical i think ill be coming back to this hotel instead - even with the extra - mile drive to downtown-campus. if youre using marriott reward points this is the best deal in the austin area hands down.',happy
id45018,' a -- minute stroll to the ball park. friendly staff from the lads at the door to the staff at the reception...... spotlessly clean room..... and a surprisingly good breakfast that was more than the continental spread that is so often the norm. now if only the blue jays had bothered to show up..........',happy
id45019,' our recent stay at the westin st francis was wonderful. the location of the hotel is most convenient to shopping and the theaters. the hotel staff were excellent in providing customer service and the on-site valet parking saved time - my car was brought down within just a minute or so. we felt very safe while in the hotel and that is of utmost concern in a major city. a special note - the hotel chain is rewards program offers rooms at partial points plus cash or using all points. these choices are not offered by all frequent guest programs. we received great value for the cost and will return again.',happy
id45020,' we had an incredible experience at the grand del mar!!! it is a relaxing romantic secluded luxury hotel that was above and beyond our expectations!!! *the valet and bell service were top notch. very helpful and hard working. *our room was amazing. very spacious beautifully appointed soft down comforter soft carpeting. *the bathroom was very impressive!! the size alone was outstanding! there is a huge deep bathtub with great water pressure and lots of hot water. two sinks and lots of counterspace. many drawers to put away your bathroom stuff. i loved the bath gel from the spa. smells great. a large closet-sitting area. a large seperate toilet area. towels were upscale also. *fitness center was one of the best ive ever been to at a hotel. large space---not cramped at all----and very beautiful room too! no charge to use. i think there was every piece of fitness equipment you could ever need for a good workout there. lots of treadmills and ellipticals with their own individual tv is. very nice! never crowded. they put free bottled water on every machine too. spa is beautiful. did not receive any services but wanted to! there is a cafe that serves coffee mocha is has pastries cookies bagel sells cokes water and has very yummy gelato. we used the cafe every day and loved it! the people that work there are so nice too. the pool area is beautiful and we would have laid out and used the pool had the weather been warmer. we had room service twice during our stay and it was outstanding. they told us it would be there in -- minutes and it was there -- minutes on the dot! very fresh and hot! *the attention to detail in this resort is amazing!',happy
id45021,' check in was very easy. every staff member we came into contact with was friendly. room was smallish but very clean. very comfortable bed and great water pressure in the shower. use the mat because the tub is dangerously slick. concierge made an excellent recommendation for brunch at patachou on the park. parking was free on the street for the weekends or $-- in the state building lot on the side of the hotel across missouri street so do not pay $-- to park in the hotel garage. overall a very nice one night stay.',happy
id45022,' i have been traveling to new york to meet with customers for more than -- years. my favorite place to stay in new york is the marriott marquis in time square. it is located in the center of everything in manhattan. it is the quietest hotel when you are in your room and have great room service. the food is outstanding only surpassed by the service delivered by the staff whether you eat in the room the restaurant on the lobby level or the more elaborite view restaurant. they also offer a concierge level that includes a lounge with the best staff you will ever meet. they make you feel so at home that you will swear they are family. they are more than willing to help with reservations and recommendations they will introduce you to others in the lounge. i have made so many friends and business acquaintances there. my company has held meetings there with our customers and the customers are always excited to go to the marquis for the meeting knowing they will get great food in an exciting atmosphere. the revolving restaurant the view is a little pricey but a great treat. i recommend this hotel to anyone for your needs or your company is meeting requirements. i stay here for business and liesure.',happy
id45023,' we like hamptons for their consistency and reliability. we spent two nights here and i would say it was just okay. parking is cramped. front desk staff was helpful but the manager was a little less so. there were no seats at breakfast and i thought hed open an unused conference room but he didnt. it is an older building in a busy location. very average.',not_happy
id45024,' we stayed at this hotel for our anniversary. our room was on the -th floor the pool area on the -th. at midnight the party outside was still going on and we knew all about it because the walls are paper thin. the next morning we went to checkout but decided to make a trip to the -th floor to see how the pool area looked. there were still tons of empty beer bottles outside about --- cigarette butts on the ground and the furniture was trashed. inside near the elevator was a lump of potting soil on the floor from a plant that had tipped over. it was a mess. the lobby music is in sharp contrast to the hotel is decor. it looks so classy with its dark furniture and artists prints all over the place. compare that to sexy back and it takes two playing loudly overhead. instead of coming off as chic boutique this hotel is instead a cheap imitation. i foresee it closing within the year. and when it does i hope they have a fire sale on their art - the best part about it are the frames and i would like to pick some up cheap.',not_happy
id45025,' simply a horrible experience from the day i arrived to the day i departed. uncaring staff who couldn’t care less; housekeeping was bad (dirty room and hallways lacked amenities) room service was less to be desired the hotel was not centrally located - i could go on and on. i would not rate this as four star property.',not_happy
id45026,' we reserved this room with hotwire and got an excellent deal but i dont think that it should get the -.- star rating. the front desk help was very nice and helpful but they had mexican music blaring in the background. the hotel was also doing a complete restoration but i think they missed the floor we stayed on. the room was little small with - full size beds. the bathroom was nice. the -- inch tv could definitely be updated.',not_happy
id45027,' myself and my boyfriend stayed in the silversmith in september -- and found the location excellent and the staff extreamly friendly. the room itself and the bathroom were large and clean. not much natural light in the bedroom but this is expected in any city. the reception for the hotel is on the firt floor so dont be surprised if the lobby seems quiet when you arrive. the el is near the hotel but we couldnt hear it in the building and it was convieniant for catching the train to watch the white sox in the evening (a v easy train trip away). also v easy to get to the art institute and the willis tower as well as any river cruise (we did the architecture foundation cruise which was v well informed). would recommend and would stay again. tip: visit the john hancock building is observation area for sunset views of chicago. the cost is the same as the willis tower but you can get seats by the window if you arrive early enough and can settle down with some drinks whilst watching the lights come on - the was definitely one of my highlights and well worth the money.',happy
id45028,' everything about this hotel is awesome. the lobby the rooms the food the location. my favorite was the steam room. i would recommend this hotel to anyone. definetly worth the price.',happy
id45029,' i stayed at the w hotel for - days while on a business trip and i have mixed reviews. it is funny that i see reviews about the staff is great but i guess it depends on who the customer is . the room was nice but the bathroom was very tight. i also noticed that they were giving out complimentary wine to guest upon there arrival i guess i walked in with an invisible coat and i am a gold member. the last day i received my bill and there was a charge on my bill for dinning at the restaurant on a day that i was out with clients for dinner. i explained to the lady at the front desk that i did not eat at the restaurant and she kept telling me that i ate at the restaurant as if she personally brought my food to me. i asked her to kindly take that off my bill. she printed me a new receipt (thank god for that). she didnt even ask if i enjoyed my stay or if i needed anything else. when i arrived back home a few weeks later i submitted my corporate expense report and notice that they never credited me back the expense but took it off my receipt like i was an idiot! i will definitely not stay at this hotel again maybe its the location. but for a high end hotel i would expect better customer service whether its for business travelers or the average person on the street. treat everyone like you would want to be treated.',not_happy
id45030,' we stayed three nights at raffaello this past week. i booked our stay directly through their website for a standard king room (avg. $----night). we were pleasantly surprised when we were upgraded to a suite w-o us saying a word. all amentities listed on the website were included including the keurig coffee maker with liquid creamer (yeah!). loved the slippers and robes. the pillows were great and the bed firm which my husband loved. the only negative was the wireless connection. it was very poor and at $-.-- we werent very . but when i asked them to remove the charge they did without a fuss. btw...there is complimentary wireless in the lobby. the bar at raffaello was great. had a chocolate martini at the end of the night and it was delicious. btw...in the morning there is coffee and tea available in to-go cups. we self-parked on chestnut not knowing where we could park (i didnt call ahead). it cost us $--.----- hours with no in-out priveleges. this garage was next to the seneca hotel. the best part of the raffaello is it is location. it is one block from michigan ave. (mag mile) and across the street from john hancok and the water tower. we caught the --- bus a block away which took us to the museum campus ($-.-- per trip). it was two blocks from the -- bus which took you to navy pier. within a - to - block radius there are a number of great restaurants. based on the value and location we will definitely recommend the hotel to anyone looking to visit chicago.',happy
id45031,' this super - was a respite for my husband and i while he underwent a surgical procedure. we were there - nights at - different times. the rooms are spacious clean and set up beautifully. we had everything we needed and then some. the most amazig thing about this place however is the staff. ive never been to a motel with such caring and helpful employees. i had many questions and favors to ask since my husband was quite ill. not once did i see anything but a smile and a quick reaction in doing everything they could to help us. if im in that area again i would definitely stay there.',happy
id45032,' the hotel is located on hotel circle so it is situated amongst tons of other hotels. this is the first property as you pass underneath the freeway so it benefits from being the first along the row of hotel circle hotels and you dont have to deal with any properties to at least one side. the hotel itself was quite nice for our - day stay; aside from being very convenient to attractions (-- minutes drive at most) they had a nice cafe for all meals a heated pool two jacuzzis and the rooms were ok for a couple - a sitting area-table and chairs. do take note that rooms come with no toiletries - bring your own; there is only one very light blanket on the bed which was not nearly enough the workout center was very small so dont expect much there is ample free parking. it was nice overall and they were prompt with service requests but i think id look around more before settling on this one - a complimentary breakfast would have been nice or some other perk to make it stand out from other hotels in the area. i did notice a free airport shuttle so that might be good for some. it was average and good enough for our visit.',not_happy
id45033,' stayed here for my birthday on the -th of july weekend and this hotel did not disappoint!! we were able to check in super early (-:--am!!). had reserved a corner exec room with view of petco park. we had room ---- and it was awesome great decor fantistic views from walls of windows. bathroom was very nice and very large. had to call down twice to have towels replaced that were taken from our room when cleaned but that was the only service complaint. the bartender-server on the terrace was the nicest ever just couldnt do enough for us. after i made my reservations for this hotel i found out that it was very dog friendly. im not a big dog person so i thought this might be a problem with barking dogs and what not. it wasnt at all. other than leshed dogs in the lobby and a few people who decided it was great fun to watch them run around on the terrace it was not an issue for those of us who didnt have four legged friends. it was a little noisey in our room from the -th floor terrace but if your room is not directly above the terrace you should have no issue. also regarding location this is san diego and if you are familiar with the city you know there are alot of homeless people most of whom are completely harmless. this hotel is about - blocks from a large concentration of homeless due to the services nearby. the nearest trolley stop is market and park and the walk to and from can be a little dicey in my opinion. on the plus side it is so easy to get everywhere else from this hotel. walked to seaport village to watch fireworks to the field for a guinness and to the ballpark for a game. just the perfect trip thank you hotel indigo for a great birthday weekend.',happy
id45034,' too expensive for the service and room. the service was terrible at the front desk. we were treated very rudely and with very little regard. the room was so increadibly tiny my jaw dropped open when we opened the door. the bathroom was very dingy and moldy - i was afraid to use it. i wore my flip-flops because i was afraid i would catch something. the room faced a grey building so our view was the side of a department store with glum grey walls. there is no parking for the hotel. you have to park in one of the garages in the city and then lug all of your luggages across the street. there is no area to stop your car to get all of the luggage out. parking at the closest garage (which was - block away) was $-- a day with no in-out privileges. you leave the garage you pay the full price and then when you return you pay hourly again. it was terrible. i would never stay here again. ever.',not_happy
id45035,' stayed for two nights may--- in luxury suite on --th floor very good weekend rate.excellent views from - balcony is very comfortable bed and flat screen tv in bedroom nice bathroom and large shower facilty robes etc and in room safe lounge had large flat screen hd tv had fox soccer channel so was on early saturday morning watching premiership soccer. westfield shopping centre is only a -- minute stroll a car is needed for further afield santa monica about -- --- mins away depending on traffic and valet was quick in delivering the car. room service food was decent standard although always better to eat out savanah is at westfield shopping had a very good hour until -pm on the friday certain items drinks-bar food $- each',happy
id45036,' my wife and i took the amtrak train to seattle for her birthday and spent a night at the edgewater hotel. we walked from the king street station to the hotel arriving just after -pm only to learn our room would not be ready till after -pm. so we carried our bags around the waterfront with us the rest of the afternoon. (in all fairness i never asked if we could leave our bags as we only had one carry-on each. also the check-in time is posted i just wasnt watching the time). check-in was fairly smooth though i learned from overhearing another customer that i needed a key to access the mini-fridge in our room so we could keep our drinks cold. that seemed rather odd. the hotel is fairly high class with valet is and luggage service but this meant little to us walking in with our carry-on bags. the elevator is interesting with a large tv showing sea life and perforated light walls on the sides in tree patterns. once off the elevator the hallway to our room was narrow as others have mentioned but i fail to see why that matters for the short walk to our room. the room itself was clean and nice with rustic decoration as advertised. except for the decorations this was just your basic hotel room. the bath is to your left as you walk in bed on the left tv and fridge on the right and chairs at the far end next to the window. the features that distinguish the room from your average motel - are the clawfoot tub in the bath the sliding doors that open the bath to the rest of the room and the gas fireplace in the corner. there is a large flat screen tv too but we never even turned it on. obviously the edgewater is best asset is the view. the motel is built on piers right out on the water and we had a great view of the boats coming and going out on elliot bay. we opened both sides of the main window and spent hours looking out listening to the sea gulls and enjoying the sea air. before checking out the next morning we had breakfast in the six seven restaurant on the lower level. the view was great and the food was tasty albeit a little overpriced (fourty five dollars for breakfast for two). overall we had an enjoyable stay at the edgewater. we were right down on seattles waterfront could open our windows to the water and enjoyed soaking in the clawfoot tub. we even made full use of the noon check-out time. my biggest disappointment was the cost ($--- for the night). this was easily the most expensive place we have ever stayed and we have been in many better locations with larger rooms and more amenities. our room at edgewater was just a fancy motel - room with a view. it was nice to be sure but not worth twice what would we would pay anywhere else. still just about every motel i looked at in downtown seattle is equally overpriced. i also thought it was kind of cheap to have to pay an access fee for the mini-fridge and pay extra for a bag of popcorn. in a motel that appears to be upscale you would think they could include something as basic as a few snacks at no charge. it also seemed like they were trying to sell you everything on site from the bear on the bed to the shampoos in the bath ($-- if you want to take them home!). despite the sour expenses i wouldnt hesitate to stay at the edgewater again if we were visiting seattle and could get the same room (#---).',happy
id45037,' i have always trusted tripadvisor but i have to say not on this occasion ! this hotel is on the seedy side of town.. not a street i would particularly call safe. i walked into my room ---- and found the tv phone ac not working ! apparently phone port was incorrectly connected by housecleaning staff hence no dial tone. the recorded temp in the room was -- deg and stuffy and all attempts to try and get the ac to work prior calling maintenance was futile (the ac temporarily also did not automatically kick in the next evening with temp rising - degrees above the set room temp). and when it does come on it is loud. i kept waking up everytime it came on in the middle of the night so sleep was not sound. the room faces a multistorey car park. there is only translucent white curtains covering the windows so if you are planning to stay up after the sun goes down and the room lights on then you will be visible ! actual curtains are only decorative fixed on the side of the windows and do not pull across at all ! if you are looking for a comfortable room but do not mind if it is on a seedy street and with no privacy then this if for you otherwise the room itself was clean.',not_happy
id45038,' went down sunday to eat breakfast and was told the restaurant was closed. the front desk clerk went on to explain that the hotel which is owned by usc operates under the university dining policy since several floors are used by usc as dorm rooms. all the dining halls on campus are closed on sundays and the university has extended this policy to the hotel. the only reason to stay at this hotel is its proximity to the university which needs to get out of the hotel business. that radisson hotels would allow its name to be attached to this property is beyond me.',not_happy
id45039,' my sister and i enjoyed the knick. it is small id call it a boutique hotel but very comfortable. it is close to the hancock tower shopping and many other attractions. we could walk most everywhere. there was only a small restaurant open for breakfast and lunch and a great martini bar. the room was a little small but adequate. bedding was great.',happy
id45040,' while recently staying at the doubletree guest suites times square we were invigorated...!! ms. amanda berman manager of guest services made sure - canadian women came away from the hotel with fabulous experiences...having adjoining rooms spacious updated living rooms renovated bathrooms seperate sleeping areas cozy duvets exceptional coffee pods fridge and microwave all made our suite feel like home...the front desk reception was constantly so friendly warm cookies were too delicious room service was extremely fast and friendly.rooms were very clean .the location was perfect...stepping out of your hotel you are within walking distance to everything !!! thanks amanda...we look forward to coming back to our doubletree home...!!! karen u',happy
id45041,' i stayed at this comfort inn on my way back from simi valley and as always it was great! i had no idea about what neighborhood i was getting ready to stay at here but i was pleasantly surprised. clean rooms great staff and breakfast! thanks guys!',happy
id45042,' we recently traveled to memphis to visit family and stayed here because of the excellent rate. the hotel was undergoing renovations to update their rooms and public areas but this did not inconvenience us in any way. friendly and accomodating staff room was clean breakfast good and beds were very comfortable. the indoor pool however was crowded each day and night with about ----- kids celebrating birthdays or school parties. i was afraid to allow my children in the pool due to the condition of the water--it was so cloudy you could not see the bottom of the pool. children were allowed in the fitness area and in the hot tub. i love embassy suites and this one was nice but staff should have done more to monitor the pool and fitness area.',not_happy
id45043,' i actually wasnt planning on staying at the w during this trip but was able to get a last minute room due to a problem at another hotel. the staff were very prompt attentive and helpful during the stay. the room was exactly as promised and very clean and comfortable with a large window looking out onto times square. the only downside at all was hearing some of the noise from times square but in my opinion the location made up for the noise. an excellent stay and i would definitely recommend this hotel.',happy
id45044,' great location very friendly staff. stayed for - nights. will stay here again. one minor complaint is the parking charge ($-.-- per night) seems a little petty to charge for parking. nice outdoor-indoor pool. room service is reasonably priced and really quite good. overall i enjoyed my stay and will stay here again.',happy
id45045,' rooms are huge for nyc. rooftop bar is spacious with amazing views. be sure to meet nandi at the front desk. she is pleasant engaging and patient! the staff in general is great but nandi definitely goes above and beyond!',happy
id45046,' im a new yorker but stayed at this hotel for a conference in march. it is one of the best marriott is ive been too - big and bustling (no like really big and bustling) with cool elevators and boundless floors. perfect in a conference setting or for an expo visit. rooms were relatively comfortable bathroom was well-kept and generally service was good. be careful of the wi-fi - i almost got scammed. when you try to connect avoid networks that are not directly connected to the marriott hotel (even if it says something like hotel_timesquare_m) - call the front desk to check what their exact network name is.',happy
id45047,' the location could not be better! right in the middle of everything with entrances on both sides of the block making it extremelly easy to access. confortable without exageration allows for a decent stay. but valet parking is a real killer us$ ---- a day! i have never seen a more expensive parking. and then i found the secret for chicago: you dont need a car! public transportation is available everywhere and taxis are plenty. the best option is the - day pass for the double decker buses that stop a block form the hotel.',happy
id45048,' my husband and i booked one night to celebrate our anniversary. we stayed in a corner room on the -th floor. while the room was small the - large bay windows let in much light. modern decor and a comfy bed. it was nice that the room was not a typical hotel room. i did not find the sounds from the street very loud. it is the city. loved the ease of charging our phones (charging strip on the desk). also loved be able to listen to our music with the ihome docking station in the room. the wine reception in the lobby was fun and the truffle popcorn was out of this world. only wish there was more room to sit. went to the bar before dinner and for a night cap and service both times was great. for an extra dollar we booked the punch drunk love package wich got us two drinks at the bar a free item from the honor bar and late check out at -pm. cant wait to go back !!',happy
id45049,' the hotel is easy to find and has ample parking. it is easy to get to all the attractions. we had a suite which had a full refrigerator cook top and dishwasher. the room sizes are pretty large although the vanity in the bathroom area is pretty small. the couch was not very comfortable. the bed was comfortable but the pillows were hard and lumpy. the room was pretty clean although the floor could have been cleaner. the staff was wonderful. the woman who worked week day evenings (i believe her name was lisa) was fabulous and epitomizes good customer service. the air conditioning unit in our bedroom made a horrible noise and i called in the evening and she sent maintenance up to look at it. i was shocked to see a maintenance person in the evening. i didnt get his name but he was pleasant and helpful. although he was unable to fix it at the time he said hed work on it again the next day. the front desk called the next day to apologize that they were unable to get the appropriate part and offered to move us to another room. i was very impressed. breakfast was average--a typical hampton breakfast. the breakfast area was very neat and clean however. all in all a good hotel.',happy
id45050,' this was our first trip to la and i was a little leary of where to stay i knew i didnt want downtown la and wasnt too keen on west hollywood from reviews i read so i opted for this hotel in sherman oaks. beautiful neighborhood and an amazing view of the hills from our --th floor room. and alot of shops and restaraunts within walking distance from this hotel. the room was clean the staff was very friendly and helpful at all times!! i couldnt of been happier with the hotel that we chose and id definitely stay here again.',happy
id45051,' we chose this hotel because it was close to universal studiosit was the cheapest in the area and it provided free shuttle service to universal studios. the staff was nice and friendly. no problem with the sevice at all. the food was good little pricey but okay. the rooms appeared to be clean. the first morning i got up went to my aunt is room . she and her granddaughter were still in bed. i noticed a red stain on the sheet of the bed the - year old was sleeping in. i approached the bed and then observed little bugs. i smashed the bug with a piece of paper and it stained the sheet looked like a blood stain. would you know it bed bugs. we called immediately to the front desk we were told the manager was not on site. they sent up the engineer he checked behind the headboard with a flashlight. an hour later someone else came to the room and he tried to tell us that these bugs came in sliding door because it was open and that they were not bed bugs. not knowing that we had caught them in a plastic bag and showed him the evidence that these were in fact bed bugs. he finally agreed to not charge us for that night. moved them to another room. after that our stay was good.',not_happy
id45052,' we stayed july ----- for sweetie is birthday and the lady gaga show. we are more impressed with this hotel every time we stay. big beautiful comfy rooms. great location. fantastic staff! we will be back.',happy
id45053,' this hotel was beautiful on the pictures but when we got there the room was not what we expected. weve stayed at hilton is before in other ciities but this one didnt keep us in that luxury. we had double beds which were very small but on the positive side slept well. no microfridge so we called down and asked if we could rent one and it was delievered after we left(for ($-- for your entire stay). when we returned there was only a fridge not a microwave and we called down to see where the microwave was and the guy didnt even know what a microfridge was...he said the girl must have misunderstood what we meant even though we asked if they had a microfridge or a minifridge and her answer was microfridge. parking was $-- a day. good thing we only paid $---night courtesy of hotwire or else we would have really been upset! the tv was a little smaller than we expected and the bathroom was outdated. the only good thing was the shower was pretty good and the housekeeping was awesome! the housekeeper never knocked on the door even though we didnt have the do not disturb sign out and our room was always cleaned after we left no matter what time it was...hilton please update your amenities!',not_happy
id45054,' we were here for two nights. the hotel is very small same as the room and bathroom. we did not found bed bugs thanks god but the shower tiles grout was falling. everything else looked clean and the staff was very friendly. the hotel has free wi-fi. there is no chanrge for the use of internet at the business center and printing is free. location is so-so but is nyc and you should walk.',not_happy
id45055,' stayed here for - nights at the beginning of april - what a great find from your site. rooms were large enough to accommodate - adults and - children - cleaned daily. free breakfast a real bonus - we didnt think we would use it but we did every morning! social reception was a nice early snack - wouldnt replace a full evening meal though but free beer and wine went down well. swimming pool could have been heated to a higher temperature but cleaned daily. staff delightful.',happy
id45056,' me and my wife took a vacation to east coast. stayed at this hotel for - days. very remote locatoin and clean rooms. the elevator was out of order but it dint bother us. we will stay here again.',happy
id45057,' we had made reservations at one of the manhattan fairfields for about $----night for saturday and sunday nights. when we changed to just sunday the fairfield jumped to $--- so we did a search and found a $--- price at the marquis. the hotel location right on times square and our --rd floor room overlooking it was just perfect! however on arrival it was a disaster. their computers were down and it took an hour and a half to check in (others waited much longer). the hotel had the decency to put out free soft drinks and snacks for those on line. just as we reached the front of the line their systems came up. i asked the clerk for free wi-fi and he gave it to me and said he was sure the hotel would also do more. unfortunately i had left my computer charger at the last stop so could not use it but the next morning we got a pleasant surprise. a letter under the door from the manager apologized and offered a choice of $-- off the bill or ----- frequent sucker points. i took the discount as being a senior being good at finding deals and often traveling at cheap times the --k points was not enough to offset the $--. we ended up paying $---+tax which was quite a good price for a very nice place. one suggestion - go to -th avenue to look for cheap food. the local places on broadway--th-times square are a lot more for breakfasts. and when that disaster comes to you just smile make jokes with the desk clerk and sympathize with their having to take the heat. you are more likely to get an extra or a better room.',happy
id45058,' we had not stayed at this hotel before and read the reviews prior to booking. we found the front desk very helpful and we were informed that the hotel had given us a free upgrade-not sure what that meant but we did have a nice view out of our window of the met and upper broadway. the bed was great with a down mattress cover down comforter and down and non feather pillows. it was small but well appointed with many outlets etc. comfortable for a weekend get away! the bathroom was tiny and a half door on the shower caused a minor flood on the floor until we figured out the hand held shower system (also a shower head in the ceiling) lovely water pressure room enough for - person at a time in the bathroom only. no fan so the room got very warm and steamy-uncomfortably so as it was a muggy weekend. the room was very clean and although there was no temperature control in the room we found it comfortable. the window actually opened! the lobby was a sea of chaos no matter what time of day or night seemed like a large amount of teenagers-perhaps as the location is right next to lincoln center and the met. did not have drinks at that bar as it was very noisy. the only disappointment with our stay was that the roof top was closed for the season however a private party was being held on the roof on friday night and we could not go up to see the city at night-nor could we go up the next day. central park is around the corner and an easy walk to times square make this a convenient place to stay.',happy
id45059,' perfectly situated in the heart of manhattan. very nice and helpful staff. nice clean but small rooms. a perfect breakfast included in price. little expensive but worth it.',happy
id45060,' stayed in this hotel during a conference. location is awesome close to the piers and at a walking distance to major shopping facilities at union square. rooms are ok but bathroom are small old and need to be improved. despite being at floor -- i could listen (with my windows tightly closed) to the ambulant music player in the street and gave me a hard time sleeping before --:--pm (moreover he was always repeating the same melody over and over!). as usual internet is very expensive but rooms facing the street can pick up some open wifi networks.',happy
id45061,' the rudest front desk everi had a lengthy stay - nights at this hotel. the front desk was rude and unprofessional from the moment of check in.if i hadnt booked thru a prepayment discount program i would have checked out. it got progressively worseculminating with my final night.seems like this hotel is use to dealing with renting rooms for - night for partyers...on our final night we had to complain -- times no jokeon the two rooms down the hall screaming running room to room etc.this became so bad after trying at least - times to get security to deal with it we had to threaten to call the dallas police. upon checkout the foloowing morning the front desk acted like they had no knowlege of iti had to insist that i would not pay for that night since obviously i got no sleep.',not_happy
id45062,' i stayed at the hotel beacon for a week in early june ---- with my husband and - friends. we had a quad share room and it had ample space for - people. kitchenette was really helpful. great location opposite -- food market. loads of fantastic restaurants around the hotel. very close to subway stations. would definitely stay there again.',happy
id45063,' generally i enjoyed my stay here but the major down side was the lifts. getting to the room was easy enough - getting a lift back down from the --th floor not so much! although it looks like there are plenty not all lifts go to every floor. this meant that we had to wait -- minutes one day just to get to the lobby!! the hotel itself is huge - plenty to see and do with a nice little shop and a good value breakfast buffet. staff were friendly and accommodating and the location was good for museums transport and the tour which stops just outside. also stopping outside is the airport shuttle - very handy and a flat fare so no worrying about the awful traffic raising your cab fare! there is a fitness centre and nice sized swimming pool (though a long way off olympic sized as is quoted in some of the information i saw) but the day i went it was full of families flaunting the rules with small infants in the spas and diving into the lanes - i didnt bother to go again.',not_happy
id45064,' not only is this location in construction hell the management rents out space to loud obnoxious parties and has zero concern for their other hotel guests. after calling the desk multiple times with noise complaints and being assured that the party would be over at -:--... then --.. then --pm on a wednesday (when i had to wake up at -:-- the next morning!) i finally went out for a walk. even then i could still hear the music all the way down the street! terrible sleep. terrible service. terrible location. only perk was that it is a new building and clean. overpriced given its brand.',happy
id45065,' would not return to this hotel ever again. the housekeeping did not leave enough towels soaps and left dirty glasses behind. poor service. restaurants fair if best.',not_happy
id45066,' the location is good and the price is hard to beat for downtown. from the -th floor the traffic noise is low enough not to unduly disturb your sleep. the bathrooms were very clean. the high speed internet was free. that being said: -) the pillows on the bed were stinky as if many sweaty heads had lain on them. -) the heads were probably sweaty because the thermostat was broken and all you could get was off or really hot. fortunately the weather was mild enough that off was an acceptable option since no one was willing to do anything about it. which makes sense since the entire -th floor seemed to be thusly afflicted (a sampling of - rooms). finally im curious as to how disabled people might access the rooms as i dont think you can get to an elevator w-o dealing with stairs.',not_happy
id45067,' last minute trip to nyc over thanksgiving weekend. friendly staff large room quiet and clean. it is a do over.',happy
id45068,' i loved loved loved this hotel it is new clean and modern yet feels cozy. ive stayed in maaannny hotels in nyc over the last - years every - months but this is my new home away from home.(as long as they dont raise the prices). eleni katsiadakis on the -nd floor lounge is a great host. she makes you feel at home and really livens up this quiet space which is great when youve had enough of the noise in the restaurant below. the lounge is great as they have an amazing esspresso machine (great tasting coffee) which is self serve and i was able to get a cup of coffee at - am as i was departing to the airport. lex brasserie is also a wonderful space cozy with friendly staff and also the food is good a bit pricey for the portions (portion is fine it is the price that should be adjusted). all the rooms have sound proof windows as we all know nyc is very noisy great location and the rooms are a good size compared to other nyc hotel rooms. the elevators are quick no lines. everyone is very courteous (but as we all know there is always a weak link and i meet one but that was a very minor issue) i will still go back. now im afraid the hotel will be sold out when i want to go back :).',happy
id45069,' this hotel is conveniently located to the convention center and the marina. plus i’ve stayed there before as well as the hyatt next door. so i know the hotels and area. however this time there were a couple negatives that would cause me to question staying there next time. pros: great location helpful and friendly staff nice view of the harbor negatives: check in process was more than -- minutes (more like --min waiting in line – this was on aug. --). they said they had over --- people checking in on that day. o.k. but that must happen often being next to the convention center so plan and staff for this surge. by far the longest wait i have ever experienced checking into any hotel. train whistles throughout the night. obviously marriott has no control over when trains come and go but the train whistles were continual throughout the night (woke me up several times -am -am -am etc.) shower water pressure – now i totally understand being “green” using less water etc. but let’s be reasonable. the low flow-low pressure shower heads that are used are ridiculous. i challenge any of the hotel executive staff members to use these shower heads and then give their honest opinion. by comparison i bet i used more water because it takes longer to wash off the shampoo and soap. another pet peeve. the cost of the in room water bottles. let’s see i’m paying $----night for a room so let’s charge our guests an exorbitant mark-up on bottled water - $-.-- for a bottle. come on. yes my mistake for not buying a bottle before i got settled in for the night but seriously that bottle probably cost the hotel -- cents may -- cents so selling it for $-.-- is taking advantage of the guests. i’m just telling it like it was.',not_happy
id45070,' the room was nice and clean and quiet for its location but the front desk was a joke. if you need anything done get the house keeping or security they will help you and offer solution or at lease be politely apologize for inconvenience. the front concierge and the bell were all totally not in the service business and full of themselves - it wont hurt to say thank you but instead they make you feel like you are bothering them. whoever is in charge of the level of service at this hotel needs to revisit their way of training staff. just my -cents..',happy
id45071,' the parker house was all you would expect of a world class property located in boston america is birthplace. the location is ideal for those wishing to follow the freedom trail situated within - blocks of excellent public transportation. the highlight of the parker house for me was saturday is with seamus an hour and a half introduction to boston personally delivered by the manager of guest services seamus murphy. seamus began as a night bellman at the parker house at -- --- and has served in the hotel for -- years. his lighthearted experience filled monologue provided a delightful history not only of the parker house and boston but personal stories of famed guests from the past along with insights into many of the characters who made boston the city it is today.',happy
id45072,' the location was perfect very close to everything....also the staff was very accomodating. we had a beautiful corner room which overlooked the city. the rooftop pool was a pleasant surprise at night. the city lights were awesome from there. the breakfast and nightly drinks were all very good. the decor was very beautiful in the lobby area. i highly recommend this hotel. it was better than i had anticipated.',happy
id45073,' as others have done on this forum we acquired our reservations through priceline. like many others we also had small rooms. it wasnt a big deal for us on this trip with just two of us (per room) and very little time to spend in the rooms during this one night stay. the positives: we got there an hour before check-in but they had our rooms ready and service was quick. we found the hotel to be clean and it seems that it was recently renovated and decorated nicely. the beds and pillows were very comfortable definitely above average. flat screen tv is with a lot of channels to choose from. the bathrooms were normal size with a spacious shower. the locations is good just a few blocks west of michigan avenue and close to the center of the magnificent mile so you can head either direction (north-south) for various restaurants etc. wireless internet is available at no charge and they have a nice lounge area in the lobby. the negatives: smaller rooms (at least for us). id say we have an average bedroom and this was smaller than that. there is space to walk on either side of the queen bed but there would not be room for any furniture such as a dresser. very little room for storing anything. they do have ice and snack machines but i did not notice a beverage vending machine. the smaller rooms is what kept me from giving it a higher rating than -. bottom line: i would stay here again with a discounted price such as from priceline unless we planned to spend a lot of time in the room. perhaps bigger rooms can be requested. tip: there is a parking ramp right across the street on clark that was $-- per day...fairly inexpensive for downtown chicago and about half the price the hotel was charging.',not_happy
id45074,' we stayed two nights at this hotel and it was the best experience we have had at a large traditional hotel. we prefer the intimacy of small boutique hotels but decided to go with the convenient location of the renaissance. the cheerful friendliness of the staff made this stay a pleasure. we were able to check in early without even asking and did not stand in line for a minute to check out before a doorman came to take care of it for us. in fact doorman is not an adequate job title for the staff who took care of us and treated us like family. the hotel staff not only seemed genuinely interested in making sure we were they remembered where we headed out in a taxi and asked about it the next day! in addition the room was large the bed was comfortable with soothing linens a small refrigerator replaced the useless minibar aveda toiletries were provided and it was very quiet. this hotel is a treasure!',happy
id45075,' extremely unhappy with our visit. had planned to stay for - nights but checked out the next day. first room looked onto brick wall with air conditioner that sounded like a lawn mower. moved to another room where there was an elderly lady in cluttered room next door who peered out at us each time we went in and out of our room - quite scary - recommend you avoid room --- at all costs...',not_happy
id45076,' hi all just returned from a trip to nyc and decided to stay at the cooper square hotel. it is a chic and stylish place in the east village - lower east side; full of nice design touches and it feels like a quality place through and through. from arrival to departure the service was flawless we were greeted upon check-in by the general manager given a welcome drink which were swiftly followed by our room key. no desk no form no credit card check... bliss.... the hotel honoured the request i had made at the time of booking which was fantastic and the room was fantastic; big by manhattan standards (cooper -) and a pleasure to hang out in after a heavy night out in the east village. room service was quick enough mini-bar well stocked... our room was always beautifully made up whilst we were out for the day. the bar downstairs made great drinks to kick off our night and was heaving with locals over the weekend. if we return to nyc soon we will surely be staying here.',happy
id45077,' we took our first family trip with our - year old son to san francisco. we stayed - nights and were very we chose this hotel. the staff were extremely helpful attentive and friendly. the front desk manager greeted me by name the second day of our stay. there was a refrigerator in our room so our son could have milk at bedtime. the hotel made a special arrangement so we could swim at the pool of a hotel close by since the handlery pool was being finished for a repair. the hotel is close to all in union square especially the cable cars.',happy
id45078,' i was put into this hotel by united airlines last week for an overnite due to a flight delay. they gave me a voucher for a place called park inn and suites and told me to call them for a shuttle to their hotel. i looked up the hotel online and it looked pretty nice! got their phone umber off their webpage and called their main number for a shuttle. the phone was answered park inn . i told the woman who answered that i was at the houston airport at baggage claim and how might i get a shuttle. she got quite irate at me immediately and told me that i and everyone else would just have to be patient and we should just quit calling and look for the white van which was supposed to come around every few minutes. she further told me to look around and find the other impatient people waiting and get them to quit calling and just wait. needless to say i was quite taken aback by her tone and her words. i chalked it up to her having a tough nite and went out to wait for the shuttle. after about -- minutes a white van labeled ramada . the driver stopped and got out and asked if i was going to the park inn and when i said yes told me this was the van. that might explain why people could not find the van in the first place as it was labeled ramada and we were told to look for a white van which we assumed would be labaled park inn . nonetheless the guy was polite and helpful picked me up and several others at different baggage claim doors and took us to the hotel. when he drove up the hotel was indeed ramada and several of us asked why we were there when we were to go to the park inn. the reply was that it was the same hotel. we were told that again at check in so we all checked in. the whole hotel was pretty seedy looking - uncared for with peeling lettering on indoor signs a musty smell to everything including the lobby and halls and a very shabby room with very old tube type tv and in need of lots of repair. instead of the sam houston steakhouse the website had touted the only restaurant was a space open to the lobby with a bunch of tables and a buffet line that had coffee salt and pepper and not much else. the tables had white tablecloths that were stained from prior diners and nothing else except a vase with fake flowers. the single wait person brought a menu and was attentive enough. i ordered a t-bone steak and soup with bakjed potato. worst steak ive had in years - fatty and very low quality and not cheap at $--. i asked about dessert and was told with a snicker they dont do dessert there. the room which was decently clean at least was musty and the ac was not working though at least the bed was very comfy. shower worked well. went down for their included breakfast buffet and it was really quite awful - dead steam table food and not much to choose from. no condiments out for either meal too. gave up and went to the airport - hours earlier than planned just to get a decent meal and some non-musty air. after leaving the hotel i did find out that the two hotels are not the same. the park inn is quite nice and is in a totally different location. the airline may not even know they were sold the old bait and switch - gave their customers a nite at park inn and customers were swapped to a seedy dive.',not_happy
id45079,' when you first check-in to the hotel they expect a bond that consists of you whole room payment plus some extras which i cannot remember. this is ok if you have plenty of money or paying with a credit card but when your paying with a travelex cash-card that money cannot be refunded to it can make it hard. even if i paid all my accomodation up front at check-in they said i would still have to pay a bond of that high ammount. staff were friendly but not over the top. i found the night audit lady the friendliest. rooms are clean but basic. there are not many power points in the room so if you wish to charge laptops-iphones you will need to un-plug tv-light cords to charge your items. the bathrooms are basic but what do you expect for a cheap hotel. the beds are comfy and nice to sleep in. the room service which i did not order is not made on site and is sub-contracted to another company. the breakfast is basic but enough hot and cold variety to please everyone. it is about a -- minute walk from pier --. all round a nice hotel for the basic traveller.',not_happy
id45080,' i decided on a whim to travel to washington dc for a short weekend getaway and booked one night at the ritz-carlton. having just purchased a new car i did not want to valet park so i opted for self-parking in the garage under the hotel. there were no in and out privileges but the next morning i found out that i actually saved quite a bit (overnight parking was a paltry $- as opposed to $---$-- for valet) plus the piece of mind of parking my own car was priceless. check-in was uneventful. i did however notice that there were chocolate covered strawberries on a counter adjacent to the check-in counter presumably for hotel guests. i thought it was a nice touch even though i did not indulge. i asked the receptionist at the front desk for help with my luggage and she quickly summoned a bellhop to accompany me to the second floor garage to retrieve my bags. the bellhop was very attentive and immediately noticed that i was walking with cane in tow and asked if i wanted a room closer to the elevator. after a brief call downstairs i was led to my new room and within the next -- minutes the gentleman was back with a new set of room keys. plus one point for the ritz -carlton bellhop. next i called the concierge for recommendations for a steakhouse and she sent my friend and me to the prime rib. i was surprised she did not offer to make reservations for us or admonish us about the rather formal dress code for men (required to wear a jacket). this would have been helpful seeing as how i was wearing jeans gucci loafers a button up an ascot and an hermes three-quarter length rain coat. despite wearing what i thought was a fashionable ensemble the gentleman at the door advised me i had to wear a proper jacket. minus one point for the ritz concierge. other than this hiccup i had another minor problem with the shoe shine service. i placed my shoes in the bag and called just as the form directed; the lady at the front desk advised me to place them on the door even though the form said not to place them on the door for security reasons. after midnight i called again to inquire about the pickup and also about placing the shoes on the door contrary to what was advised on the form and the same lady from the front desk advised “sir i told you…..” good thing for her i was tired and did not feel like making an issue out of it. nevertheless i felt her tone was inappropriate. minus two points for the rude lady at the front desk. the next morning i woke up to find that i had a washington post paper when i had specifically requested a new york times when i was asked my preference at check-in. minus three points from the lady at the front desk and-or whomever delivered the wrong paper. before checking out i called the bellhop for assistance with my luggage again. this gentleman advised me that he was “not supposed” to accompany hotel guests down to the second floor parking garage elevators. after i advised him that the gentleman last night had no qualms about it he said he would see what he could do. in the end he did accompany me but i wondered why i had to challenge him. am i at the ritz-carlton or the local holiday inn? minus four points for the combative bellhop. overall a good hotel but still room for improvement. given that their rates range from say $----$--- not sure i would stay here again unless i was able to secure an especially good rate. it’s the ritz-carlton so i expect things to be impeccable and as my story clearly illustrates there were a couple of shortcomings. dc has no shortage of luxury hotels so i might try somewhere else next time. all of my issues were minor ones but when added together they compound and make you think twice. i’m curious about the ritz-carlton georgetown so i think the next time i will give them a go instead.',happy
id45081,' it is not huge but not a true boutique (somebody told me its part of starwood or something of that ilk) and that is not a bad thing: pros: *very central location in the gaslamp. (though you first need to decide if that gaslamp is where you want to stay - lots of nightlife i.e. restos bars condos petco park etc. it is really cool but not if upscale la jolla is more your cup of tea. it was great for us as we were only in town for - nights). pretty much everything youll want-need is within say a -- block area so easy walking. *new and very clean *great rooms with good room and bath sizes (great shower no tub). * cool bar in lobby and nice deck on -th floor great views of petco park (you could probably watch a ballgame from here) perfectly fine workout room (with a nice view of dt) *easy access to - and -- if youre driving. (we drove in and out of sd and also did side trips to coronado and la jolla so that was important) cons: *lack of parking options. hotel valet is is expensive at $-- per day but lots are more expensive. you can park at meter on street til -am but good luck finding one after about -pm. bonus tips: walk east one block to find market -- on the corner (i believe that is the name) for brekkie. it has fresh fruit etc some picnic style seating inside and phenomonal smoothie - made with acai berry smoothy granola fresh fruit and honey. from there walk up the street i.e to the north end of the same condo development and youll find sbux.',happy
id45082,' our hotel room was ice cold! the entire time we spent in our hotel we were under the covers. we called the front desk and requested at least - more blankets (didnt want to ask for too much) and we got - sheets. wow thanks for nothing! my family and i were there for a wedding as we were trying to get dressed we were shivering and shaking. my kids are between the ages of ---- poor things they couldnt take it. i have a bad leg it was so cold i could barely walk on it. i will never stay at the hilton houston nasa clear lake again. i would think twice before reserving my room there.',not_happy
id45083,' nicely located and very friendly and knowledgable management. close to public transport and some nice restaurants and bars. cant ask for more for the price.',happy
id45084,' i am making my first trip to san francisco for my sorority is convention. i was so excited when i saw this hotel listed as one of our host hotels.the pictures were so gorgeous.i booked a room on-line using the hotel is website a few months ago. i received a confirmation page that everything was a go. the convention starts this week so i went back to the parc is website to reconfirm and received a screen that there was no reservation under my name.i immediately called the hotel and was bumped from front desk to reservations to central reservations for about an hour. no one can find my reservation.there was no apology and i am being told there is nothing they can do even though i have my confirmation page. i am now in a crunch to find a last minute hotel room and will have to pay more than i budgeted. very por customer service.',not_happy
id45085,' im just checking out today and wanted to write while things are still fresh in my mind. i dont consider myself a very particular traveler but i have stayed in much nicer places. as a startwood preferred guest i was somewhat disappointed in my stay. as i dont want to be lengthy here are my concerns: -) only - towel and washcloth per person (i was travelling with my husband) -) water pressure was not great and temp was barely luke warm the entire stay -) gift shop is subcontracted to outside company; hours only from -a---n and -p--p; if you need something you must get a hotel staff person to open the door or go across street to cvs (in my opinion this doesnt make sheraton look good); -)no spa and i just wanted a pedicure; had to walk - blocks to a place id consider just adequate. that is really it. the bed was good and i slept well. i would recommend this to those on business because it will meet one is needs im sure. but if youre looking for the extras that makes your stay very enjoyable i dont think this place is it. my understanding is that there will be a new westin open in town before the end of ---- so if i have to go back im sure ill stay there.',not_happy
id45086,' very nice. had a king suite. very large and great bathroom. extra comfy bed. nicrowave fridge bar sink pull out couch. good location and easy to get to.',happy
id45087,' we stayed at the mission bay inn on a one night trip to san diego for a conference. the location is good right off the freeway and across from beautiful mission bay. staff was friendly and helpful not far from all the attractions. good value for the money. breakfast included - free parking. the only caution i would advise is to watch out for the door thresholds from the room to the outside walkway- ours had a drop down of about - inches which could cause you to twist your ankle or jam up a knee if you didnt notice it. some of the rooms had this problem some didnt. i pointed this out to the manager and they were very attentive to the issue. i would stay there again but would make sure my room had a level threshold.',not_happy
id45088,' there were -- family members from hawaii attending my son is wedding in san fran and we had a very enjoyable stay at the donatello hotel. the entire staff were very friendly and helpful. the front desk & bell men greeted us every morning as we were on our way to enjoy the city and told us to have a nice day. the rooms were very spacious and clean. the location was excellent just one block from union square and - blocks from the cable car turnaround and bart station. lots of eating places close by as well.',happy
id45089,' i stayed at the affinia dumont with a friend on a shopping trip. stayed there for - nights and found the overall service great. the rooms were cleaned daily with fresh towels given each day! the staff were very friendly and to help with any questions you have. the location was great for us.... less than a -- minute walk to macey is. it is only a - minute walk to the empire state building. i preferred this hotel to my previous stay in new york as there was very little noise from the street and the rooms were a bit bigger than the average hotel in new york. we had - great double beds with amazing pillows. (pillow menu is provided). the kitchenette was a good add on but we didnt really use anything apart from the fridge. id definitely go back to the affinia dumont.',happy
id45090,' located right in the centre of manhattan off of times square the w clearly positions itself as the epitome of cool. certainly your welcome experience bears this out - the beautiful water feature as you enter the stunning lounge area on the -th floor and the genuine easy going and friendly welcome from the staff (who are of course way better dressed than you are.) beyond the lobby others have noted that the decor veers toward the dark and the industrial. the corridors in particular are like peculiar black holes; mildly off-putting but the general calming effect does make some sense - and it is unlikely youll spend much more than a few seconds in those areas as youre passing through. first impressions of the room itself were positive - if you can get over the fact that the room itself was disappointingly small for the price but overall the cool vibe carries through - flatscreen hdtv glass desk views over time square mood lighting and so on. the bathroom is well appointed with a great shower and refreshingly a good set of toiletries including a decent face wash to clear off all that new york grime. the bed was simply one of the best ive had in a hotel - and it needs to be with the hustle and bustle of times square outside doing their best to keep you awake. alas after a short while of being in the room you begin to notice that the shine and gloss wears thin quite rapidly and it is clearly evident that the rooms are in dire need of a major facelift. wallpaper peels from the corners of walls dust is collecting on the skirting board the air vents havent been cleaned in months. the taps in the bathroom are dull and tarnished; the sink has cracks from years of use. the lamps are yellowing the cover of your complimentary isoothing cd looks like it was found at the bottom of the bargain bin of the virgin megastore across the street. in a low key hotel at a cheaper price youd probably let these things pass - but in a premium hotel at a very premium rate the lack of attention to detail was unforgivable. clearly the rest of clientéle - a mix of fashionistas media types and sex in the city wannabes - seemed happy enough but then again they probably werent fretting about who was footing the bill.',not_happy
id45091,' we stayed for - nights for most people it is a business hotel. this meant we had the pool to ourselves which was great. rooms and hotel generally are in top condition. its in a good spot for the city and the beaches. the new shopping mall nearby is great.',happy
id45092,' well in europe is the radisson a top brand therefor we were a bit disappointed with this hotel in nyc. our room was not small we have had a nice view and the hotel stuff was very helpful especially the girls from the raffles restaurant were we have had breakfast. the breakfast it self was bad we did not like it at all. very expensive and a poor selection of food. i do not suggest to book the breakfast in advance like we did. the business center was very convenient as i had to print some stuff. starbucks within the hotel. and yes join the carlson club online (is free) and you will get complimentary wifi in your room! i would come back to this hotel again but without the breakfast in the raffles...maybe it is just that we europeans are not used to eat pancakes with bacon :))))',not_happy
id45093,' i have stayed at the ritz on central park twice both times have been a fabulous experience. friendly staff very helpful and attentive. great room comfy bed and love the frederick fekkai toiletries!',happy
id45094,' stayed here for four days while in nyc-paid $----night and thought for the money the hotel was an excellent value. the rooms i thought for ny standards were large-two queen beds and a sofa bed and plenty of space to move around. my one complaint would be the bathroom area-small sink and mirror outside the bathroom and then a separate room w-shower and toilet-somewhat crowded when everyone was trying to get ready at same time. the hotel had a restaurant-overpriced at least for breakfast and offered free internet use although the service was extremely slow...the entire staff was friendly and helpful and always with a smile. the lobby is small and not much to look at but the entire building was clean and well kept. we had a room on the --th floor and could see the hudson riiver in the distance....would definitely stay here again...within walking distance to times square rockefeller center broadway etc....subway station access across the street and on the corner.',happy
id45095,' the fairmont is ideally located close to all the sights: the lake the river magnificent mile the loop and millennium park. the hotel was under renovation when i was there but they were making an effort to minimize the impact. the lobby is very tasteful and there are plenty of elevators. service was above average specially front desk concierge and bell boys. they were ready to help always greeted guests properly and with a smile on their face. the business centre service was only ok and i the $- fee per package delivered seemed like a unnecessary rip-off. poor housekeeping prevented me from giving - stars. upon arrival the room was clean but the shower was full of hair but i was able to clean it myself with a bit of running water. there were also not enough towels. during our - week stay the room was not always properly cleaned and sometimes they would leave a pile of pillows on the floor and not replace amenities. anyway the room was very large with a partial lake view nice amenities comfortable beds and it was quiet enough. i didnt really hear the noise from the fire station across the street which was good. the shower was disappointingly weak and not at par with other similar properties. wi-fi quality was good and it is free for president club is members. i didnt use parking or the restaurant so i cant comment on those. overall my opinion is that this property is very good although not exactly special. that being said i had a very pleasant stay at the fairmont and would gladly go back given the opportunity.',happy
id45096,' very old hotel needed up dating you get what you pay for. hotel internal pictures misleading.',not_happy
id45097,' all levels of service at this hotel is sub standard and lacks management training. more attention is paid to the over rated and hyped up hotel restaurants and bars with uneducated door men and service host. the room was average and over priced.',not_happy
id45098,' after over -- years of international travel on business and pleasure i feel qualified to say that the frontdesk team at the lenox is the best. nowhere else have i struck such willing and genuine service and friendliness in regard to any need or enquiry. a simliar attitude infects the other staff. and no it doesnt stop there the rooms and amenities are excellent and the hotel could not be better located with the cafes and boutique stores of newbury street nearby.',happy
id45099,' seeing as im a down to earth british girl im easily pleased the rooms are very spacious mine had a walk-in wardrobe...huge bed huge tv....please dont listen to the american reviews who always expect too much maybe they should talk to their therapists or just get a life! - good value for money.',happy
id45100,' wow i mean wow !! this is a very nice hotel... the staff was sooooo friendly and helpful. the pool is beautiful and so the rooms... they are huge and have everything you may need... you can walk to the universal studios or you can take the free shuttle. the ballrooms are very nice and spacious too. i would stay there again for sure !! no doubt !',happy
id45101,' i was looking for a relaxing get away with the comfort of everything i needed at my finger tips. i did not have to leave the property for any reason. i was able to enjoy all meals on sight with a variety of options. the room was clean smelled fresh and had a relaxing feel to it. a nice breeze through the patio- i also witnessed a wedding take place on sight and just watching the staff cater to the wedding guests and bride and groom was awesome -- although the public was still able to use the pool area near wedding ceremony the way in which the staff handled it all was amazing',happy
id45102,' we chose this hotel based on the pool and facilities available on site and we were not disappointed! every single member of the staff was helpful and friendly. we had one small issue with the third party booking of the trip and the hilton staff made it right...and then some...even though it was not their mistake. the restaurant choices were great and provided something for everyone no matter what time of day. the rooms were clean and housekeeping was always early so you didnt have to stay out of the room very long. the pool truly lived up to the pictures you see on the website. we would stay here again and would recommend it to anyone...with kids or without.',happy
id45103,' resort name is an understatement. it was like living in the garden of eden for three days. harbourside room was awesome! easy access to all of san diego #- and #-.',happy
id45104,' with all of the hotels in nyc bryant park still remains one of my faves! the rooms are nice! the restaurant is amazing and the location is central to pretty much everything without being in the center of the touristy traps. i stayed here with my significant other to celebrate his birthday after a night out and it was absolutely perfect. the room wasnt huge but it was decent by nyc is overpopulated standards. if you are looking for a truly stylish hotel that is not gimmicky bryant park is the way to go!',happy
id45105,' i stayed here for - nights in oct ---- and one night they had a drunk guest in the hallway yelling. it was taken care of quickly. i stayed again for - night in may ---- and it was a wonderful experience. we lved that the pool was indoor. the desk clerk is friendly the downside of the hotel is they seem to allow a few guests to live there and the children were constantly wondering the hallway. and the carpet could be shampooed but other that than for the price it was a good experience.',not_happy
id45106,' this was our -nd stay at north austin plaza hotel and suites. i refrained from posting my last visit is comments on trip advisor to see if our experience this trip was duplicated. i am to say resoundingly it was. once again the lobby at check-in was attractive clean and bright. the staff was friendly and accommodating when we requested the upgrade and the discount (from our previous stay.) we (two adults and four ---something) stayed in two adjoining rooms. in the past (i have stayed in many hotels from --- stars) i always request a room away from the pool due to rowdiness-noise. on this particular stay we took advantage of the upgrade which was a poolside room with a refer and micro. hear this: i thought the weekend during south by southwest was busy-traffic inundated. not! though we were here for a wedding our visit corresponded with texas relays (what luck!) boasting ---- athletes and -----+ visitors in austin that weekend. the downtown traffic on saturday eve was like nothing you have ever seen (i hope.) it took us - hours to get from i-- & -th st. through one traffic light to the i-- entrance ramp. our hotel was obviously booked; last visit (which corresponded with sxsw) i didnt see or hear a soul. this visit every time i opened our door i saw up to half-a dozen hotel guests. we did not hear a sound either night!!! the hotel room: key card machine worked but one of the four keys did not - easy fix. the chain latch on our door (not the lock) was broken. bed seemed comfier this time but still firm. pillows same; flat but two worked well. as last time hot water was hot and cold was cold and it got hot quickly. there was much less lighting in our room this time; makes it difficult to find things in dark soft side luggage. in these rooms there was a shelf space in addition to the table in the room. loved this! a shelf and a table! micro refer coffeemaker tv and all plugs worked. the ironing board... well it was a funniest home videos moment as it did not close properly. voila! we used it as a luggage shelf! however the iron worked well (didnt drip). the ice machine was close by and it worked well. go figure -- parking once again no problem - each time we left we returned to find a parking space right outside the stairs to our room. once again all the workout-cardio equipment in the exercise room worked. the pool was clean but we did not take advantage of it. our only complaint was that in one of the rooms the carpet was wet (from pool use) which was a little icky. housekeeping would not be aware of this unless they were barefoot. also when we first arrived one of the rooms had a strong clorox?-disinfectant? smell. we received a denney is --% off coupon (for each room) which we used. denney is was close good service hot food. there is also a tiger mart close by where we purchased milk and snacks. we met charles resta the general manager when we checked in. keep up the great work charles -- we will be back!',happy
id45107,' nothing but positives. staff are great rooms classy and location perfect for magnificent mile lake and restaurants. just need to put a coffee maker in the room and it will be perfect.',happy
id45108,' the jane suited me perfectly. all i wanted was a room to crash and store my shopping as i wasnt planning to spend a lot of time in my room. it was tiny but plenty of storage which was designed creatively. cafe gitane downstairs served fabulous food and the citron presse was delicious! each time i left and returned i was greeted with in a friendly manner and on the whole i was extremely pleased with my stay. will i return? hell yes! i read some of the negative comments but i honestly think the reviewer is expectations may have been somewhat unrealistic. that said my friend arrived and had to book the captain is room as the hotel was fully booked. i found it roomy and spacious with a fantastic view. the air-conditioning worked and the room was truly well-lit. not sure if the reviewer was simply being somewhat high-maintainence .',happy
id45109,' the library hotel was a great choice for our trip to new york. it is in a great location close to the subway shopping and great restaurants. the service was flawless. the complimentary breakfast and wine and cheese in the afternoon was really good and a great way to relax before going out for the night. the rooms were clean and comfortable. we highly recommend the library hotel.',happy
id45110,' the hotel has a great location but rooms are not very well designed. yes they are all semi suites but unless you are on a high floor there is not enough lighting to compensate for the lack of natural light in the rooms. the bathrooms are quite nice though',not_happy
id45111,' i ordered this hotel for me my husband and our friends. we slept in nice big rooms with kitchen and nice view on chrysler building. we spent here nice - days. rooms were clean nice staff very helpfull. location - the best.',happy
id45112,' we stayed at the washington marriott hotel in late october for one week. we were on the concierge level seventh floor and loved the continental breakfast and evening snacks and the wonderful friendly service. the room was fine good shower and starbuck is in the lobby was an extra bonus and there was complimentary hot apple cider each evening in the lobby (ask at the desk). we enjoyed the gym and pool but the ladies changing room was small and smelt very musty. we did hear the sirens each night but we were always so tired that we managed to sleep in the comfortable beds despite them! foggy bottom georgetown and dupont circle all within fairly easy walking distance if you are fit. restaurants to suit all wallets nearby. check out the cheesecake factory at friendship heights on the redline metro they serve huge portions of savouries and desserts at a fair price. great shops at georgetown pentagon city and frienship heights.',happy
id45113,' it was just okay. the hotel needs to be remodeled. for what i paid i could have easily stayed at a nicer hotel in the same area.',not_happy
id45114,' we made a reservation for a week at this hotel after we saw that this hotel was rated the third best hotel. normally we book rooms at a hampton inn or a best western plus. but our stay confirmed that we dont care for comfort inn chain hotels. people were nice and helpful room was spacious and looked good and breakfast was not bad at all. but the housekeeping staff was very mediocre. everything something was missing and under out bed was still pizza pieces which were from the former people. the bath have never been cleaned in the - days we were there and we also noticed that tables and desks never were cleaned. so that is due to bad management. the swimming pool area is very small and have no sunny-side. so if you stay only for - or - days you are ok but when you stay longer i suggest to take another hotel. the hotel isnt old at all so probably in the beginning everything was up notch but now it becomes a very average hotel in our eyes.',not_happy
id45115,' we only had a one night stopover in la and wanted to get as much out of it as possible. with three kids we took two rooms and they offered favourable rates. the hotel is also located on the starline bus route so you can visit all the major attractions in and around hollywood very easly hoppingon and off the bus. also the be verly centre is accroos the road and there --- distinctive specialty boutiques reflecting the diverse styles and tastes of los angeles including burberry dolce & gabbana gucci louis vuitton and true religion. in addition point of difference retailers like ben sherman desigual henri bendel j. lindeberg salvatore ferragamo and traffic make beverly center a unique shopping destination. fendi omega prada superdry tiffany & co. and the capital grille most recently joined the center. jimmy choo victorinox swiss army yves saint laurent and versace collection are the newest additions. we ate at the grand lux cafe - menu offers extraordinary variety and selection with flavor profiles ranging from thai malaysian and caribbean to classic american and european specialties. with every item prepared fresh to order in an exhibition-style kitchenit was fun for all. staff were great very popular so allow time to get in.',happy
id45116,' my husband has stayed at ---- for work and raved about it. so we decided to book a romantic weekend getaway there. unfortunately it must have been an off weekend for the hotel because i wasnt impressed. pluses - location size (nice to be one of only - rooms). minuses - some of the staff was very friendly but others were downright grouchy. none of them were particularly knowledgeable of the city or general area which was surprising. couldnt get past the fact that a piece of pear in the fruit salad on the continental breakfast clearly had a bite out of it - teeth marks and everything! unacceptable for an expensive boutique hotel. i wouldnt recommend this hotel based on my experience. but as i mentioned my husband has had favorable visits there.',not_happy
id45117,' my wife and i spent - days at the sheraton towers in june. we had a fabulous time. the staff was the friendliest and most helpful that we have ever encountered anywhere. dont miss breakfast downstairs: the custom omelet and crepe chefs are artists and the sugar sculptures are amazing. the location of the hotel near navy pier and the near north side make it very convenient to many chicago attractions. well definitely be back.',happy
id45118,' ended up staying here for a week.......attended our daughter is graduation from osu which was within walking distance and then ended up staying three extra days --extending one at a time--to get our daughter is car fixed. the hotel was spotless the breakfast was in a large comfortable room with two large tv is and the largest assortment of included breakfast food weve ever seen. the gentleman who took care of the breakfast was extremely friendly and always monitoring the food needs to replenish when necessary. housekeeping was excellent and front desk personnel were friendly and helpful. we will be there for another graduation next year.',happy
id45119,' while there were few issues with the room itself i was charged a $-- pet fee for a - night stay on a $--- hotel room. i called to confirm pets were allowed and was not advised of the fee. obviously i would have stayed elsewhere had i known. my dogs were present during check-in and checkout and still no mention (you have to walk past the front desk to-from the elevator which is the only way to the guest rooms (i was placed on the -th floor after asking for a ground floor location)). i even received my bill from the front desk staff upon checkout (with dogs by my side) still with no fee listed. i found out when my credit card total was $-- more than my receipt - weeks later. i spoke to the gm mike [-] via telephone who basically told me too bad . he insisted the policy was in writing and i challenged him to show me as i could not find any mention. he couldnt even find it on the website himself and had to get back to me . it was posted - hidden under announcements up in the address line. really? if they actually wanted people to see it wouldnt it be listed under one of the - major sections where all of the other pertinent info is found? anyhow live and learn. horrible customer service. ive been an spg gold member for -- years and still travel quite frequently with charlotte being one of my new territories. you can bet this hotel will not be on my list of options. there are several other spg choices in that area. pick one of them instead. on a side note the $- overpriced breakfast was awful and not all of the listed tv channels came in (some were fuzzy some did not work at all).',not_happy
id45120,' we stayed in diva for - nights in july the location was very central. close to shopping union square and trams. the double rooms were a bit small for - people with barely any space to move around. only - elevator was partially working as it took time to open and went to the basement first. the washbasin area had no towel holder and very little space to store toiletries. however the staff were friendly and helpful and the beds were comfortable.',not_happy
id45121,' excellent attentive staff. great location with easy access to restaurants transportation etc. the room was large enough with two queen beds. the bar was a fun gathering place. breakfast was reasonably priced and delicious.',happy
id45122,' very new and modern. rooms are a little smallish with no mini-fridge. very nice lobby work area and coffee bar. free wirelsss that you can access without having to be a guest.',happy
id45123,' the stay was wonderfulthe -- rooms do have the best views of broad st the cityand the staff were the best help.they treated me like i was someonewhich in this day of travel is a more than welcome expetience in itself.i- stay at the doubletree at least - or - times a year.it feels like a home away from home for meas a matter of facti had spine surgery this past summer(a decompression of # -as well as a fusion of - - -)for those of you are old enoughor unfortunate enough to understand) and chose the doubletree as my re-hab hotel.the staff were unbelieveable in my getting back on the road to being my old selfand i mean from the housekeeping staff all the way to the front bellman.so as far as i am concernedthere is no other place for me to stay in phillyand coming from a person who has stayed in alot of finer hotelsthis one hits a home run for me !!!!!!!!!',happy
id45124,' conveniently located and newly remodeled i always choose this hotel when in nyc for business or for pleasure. antonio goodman is an exemplary employee always with a smile on his face!',happy
id45125,' my wife and i stayed here two nights last weekend and found this newish hilton everything we expected. excellent friendy and efficient welcome welcome and a quick check in. great location-walking to inner harbour area and adjacent to orioles baseball. i especially liked the ability to view the game from the outside terrace--surely missing a trick with no drinks -food service here. rooms of good size and very comfortable. breakfast wasnt a stand out- no atmosphere and plenty of staff but talking to amongst themselves and service was friendly but not so good but this was the only blemish. high car parking and no free wifi pushes the price up somewhat but we especially like the newer hiltons and this was evrything we expected.',happy
id45126,' i should have reviewed this hotel before now. we booked through travelocity. upon check in we were offered a room upgrade to a gold club stay. it was only thirty dollars more per night per room. so for thirty bucks more a night my husband an i got access to a concierge level that provided unlimited beverages snacks a lounge area etc. it became our hang out with a group of -- friends. we were able to have a continental breakfast each morning (it was a very good selection). we returned for snacks appetizers and night snacks all day long. any time you wanted a beverage it was right at your fingertips. a very good deal considering you would pay at least that to grab breakfast and lunch for two of us elsewhere. hotel was very nice very good rooms and in a good location to the downtown area to walk and find dinner. i liked the unlimited valet service that let you take your car out all day long without fees.',happy
id45127,' we stayed at the andaz hotel for - nights and it was great. the hotel is very clean secure and the staff is very welcoming and friendly. they do whatever they can to make you feel comfortable. the assistant manger laurent took care of our check in he was very pleasant very helpful and gave us a great impression about the hotel. the rooms are very large for ny city. the negatives are: the lights are very dim in both the room and the bathroom -) they should provide a better quality of toilet paper.',happy
id45128,' i think the hotel would have been much nicer if wed stayed after construction was finished but parts of the hotel were closed off (making it difficult to get around the building at times) there was dust and noise they shut off the water during the day and the fitness room was just a dusty empty room covered in plaster. we were not aware the building was under renovations. the pool and jacuzzi area would have been very nice (large deep pool and big hot tub towels provided resort-style) except the pool really needed cleaning. if you got any of the water in your mouth it just tasted like pee and not sanitary at all. we had trouble getting the proper rooms. our windows didnt open although my parents across the hall could open theirs. we had a fridge and they did not. internet was slow. i would only consider staying there again if i knew the construction were complete and that they had cleaned to pool.',not_happy
id45129,' yes the hotel is a bit run down. but the staff always go out of their way to offer help and assistance without fail. ive stayed at this hotel a number of times and will do so again! i think it would be nice if the bar had a few morning hours and (unfortunately) it appears that there is no more restaurant but i vary rarely go to hotels for the attached restaurants (im a *huge* fan of checking out the local foodie hotspots where ever i am!). luckily enough only - minutes away is an *amazing* indopak restaurant called tandoori king (located at ---- rockville road indianapolis in -----).',happy
id45130,' i really enjoyed my first visit to boston. stayed at a little known hotel called club quarters located on devonshire st. very close to the subway and easy to walk to all the main sights such as quincy market downtown crossing and the waterfront. service was great! everyone was warm and friendly and the hotel was very clean. great job!',happy
id45131,' this hotel has a lot of positive reviews but i cant say that i enjoyed my experience that much. the moment i walked into the lobby for check-in my nose was assaulted by the remnants of cleaning fluid that had clearly been used recently. that bad damp smell lingered with me and added to my concern that this hotel was not quite the hip boutique gem that it passes itself off as. bottom line: you get what you pay for in nyc. this hotel falls into the category of more affordable and thus will be more accessible to a great number of people than a -*. i have no fault with that but be advised of what youre getting - a hotel for the masses. there are only a few rooms with nice views. my room had no view -- but it did have two windows on two different walls. i was treated to two different angles of the unspectacular backsides of buildings next door. the bathrooms were modern and clean. a few bits of the furniture were dated (although the tv flatscreen.) that wasnt a big issue but it does lower my evaluation of the hotel. additionally the room was small and felt dark - even during the day -- but that was probably due to my view of the building backsides. darkness isnt such a big deal but it did made me question how clean the room was although im sure it was fine. i had only a limited amount of time in the hotel but i wasnt enticed to spend more time there even to check out the bar upstairs which certainly looks nice on the promotional material. my advice: if youre motivated by budget it is a good choice. if you have more to spend however and prefer bigger rooms brighter spaces and to encounter fewer travelers i would recommend upgrading to more luxurious hotel.',not_happy
id45132,' this latest stay at the omni was probably my --th! our company stays there each year for our spring conference. so i know the layout and the restaurants which is comforting. it is an older property and the rooms are spacious - truly making it feel like im home at the end of the day. staff are friendly beds are comfortable rooms are fairly quiet if you get one closer to the end of the hallway. the location is fantastic -- close to public transportation the zoo many wonderful restaurants. the area has many trees making it beautiful and relaxing. roberts restaurant features a daily morning and noontime buffet with good choices. dinner options are excellent well prepared. my leadership dinner was a huge success - starting with cocktails on the terrace ending with superb service by private dining. the omni still has the special touches for me!',happy
id45133,' great hotel in midtown. wonderful service and beautiful design. very modern yet comfortable. basement bar is interesting wonderful and intimate. i recommend this hotel particularly if you are staying near bryant park.',happy
id45134,' we had our wedding at the fourseasons just couple of weeks ago. it was the best experience ever! we were treated wonderfully. the staff were excellent and accommodating. the food was delicious and everyone had a wonderful time. i would recommend the fourseasons of houston to anyone.',happy
id45135,' i stayed for - nights at this traditional yet clean property during a conference at a nearby hotel. the team here a very good from check in to check out. they know how to set expectations and look after you. there is valet parking or self park options across the road. the rental car agencies are also there. im impressed with the room although mine overlooked a few roof areas (i was on third floor) - i wasnt there for the view just the quiet night sleep and it sure delivered that. the wi-fi there is excellent and after youve warmed up the shower by waiting for the hot water to arrive the facilities are excellent. there is no a-c but i imagine the place is cosy in the winter but could be sticky in the summer. it was temperate for me so i didnt care much. the bed is excellent and the pillow choices ok. a perfectly sufficient place for a bed while i was on conference. clearly the position is excellent being in the centre of the city near union square. tons of diners and entertainment areas. the homeless provide an experience for the novice but hey - thats san fran! i found them quite polite. pros: price position & people cons: only one lift services the entire hotel. use the stairs to go downstairs.',happy
id45136,' we really enjoyed our stay here. for manhattan this is a real deal. the staff is helpful the rooms absolutely immaculate (of course they are not large as is usually the case in an older ny hotel...but so what?....) and it was also quiet. renovations of the lobby are planned; hopefully this will not raise the price too much!',happy
id45137,' nothing like this holiday inn express. very nice staff and nice clean rooms.',happy
id45138,' weve stayed a few times recently and find this hotel to be warm friendly clean attractive and well-located. the staff is professional and very willing to be helpful. i lived and worked in nyc for many years and never imagined the warwick was so nice as i walked by it for years. the rooms have been a good size and the beds are comfortable. the breakfast at the murals restaurant is terrific. if the room is too warm ask for a window to be opened.',happy
id45139,' enjoyed our stay at this hotel. close and convenient to everything in downtown san francisco. from this location we were able to walk anywhere in the area. staff was friendly and very helpful during our stay. rooms were clean and service was prompt.',happy
id45140,' our trip was a girls weekend arriving on saturday for one night. i had booked two rooms with two beds each using my priority club points. there was a convention occurring when we checked in so they were unable to give me the room type i had booked but upgraded us to connecting corner rooms in the historic tower. beautiful! the furniture bedding and linens were top notch and the views were amazing from both rooms. my two favorite magazines - town & country and wine spectator - were provided. the bathrooms had separate tubs and shower stalls. my only complaint is that the bathroom had very little counter space with the pedastal sink. with two girls in each bathroom it gets a little crowded. we had a wine and cheese flight at eno which was amazing. im not one for spanish wine but the flight recommended by our server paired very well with the cheese course we chose. we had drinks later that night in the bar which were delicious. you cannot beat the location of the intercontinental for shopping! coach nordstrom and even the fabulous oak street is close by. garrett is popcorn is right around the corner too! all the staff from the valets to the housekeepers were polite and very professional. there is also a starbucks in the lobby if the in-room coffee doesnt meet your tastes (it was quite good although starbucks was a better second cup). i will definitely stay at the intercontinental again whether it is for business or pleasure!',happy
id45141,' the room was basic and smaller than some hotels i stayed in during our tour of the west coast. it did have all the bits such as coffee making and a safe plus free wi-fi although i could not get mine to work but others in our group had no problems. my biggest disappointment was pulling back the curtains and having a view of a solid brick wall less than -- feet from the window. everywhere were adverts to upgrade your room for a view but this did not seem worth it for two nights. not too sure why called by the bay for it is a good -- to -- minutes from central fisherman is wharf and the hill is steep on the way back. well served by buses to get to central shopping and fisherman is wharf but these seem to disappear on a busy friday night unless you know the system forget taxi is friday nights as they are very busy. complimentary breakfast included and this was a very good hot and cold buffet with good variety. found reception staff a little off handed. believe my brick wall view tended to put me off this hotel.',happy
id45142,' we have stayed at this location in january for the last - years. wonderful people from the check in to the housekeeping staff to the breakfast and then the check out. we have never been disappointed with anything. we have a dog and they always make all of us feel welcome. the grounds are very nice and we always feel safe here. we would recommend this location to friends and family.',happy
id45143,' booked this hotel through octopus travel back in feb when it wasnt open and got a great bargain. for the money we paid it was good value. however if wed paid full price i would have been very unhappy. booked a room with two beds as travelling with a friend. the room was big enough but there was barely any closet space and the clothes had to share the tiny closet with a safe ironing board and iron! there was also only three small drawers. certainly not enough storage space for two girls. goodness know how a family would cope with a room that size. the room was quiet as we were at the back of the hotel so no view which didnt bother us as we were out all day. the airconditioning units are however quite noisy when they turn on and off depending on the temperature. they seem quite old fashioned considering the hotel was only built over the past year or so. i would have thought there were better designed quieter and less obstrusive airconditioning units out there. the bathrooms were spacious enough and clean. no showergel was provided though only bars of soap which i personally dont like to use. the staff were very helpful on check-in and whenever we needed anything they were very quick to respond. the best bit about the hotel is the rooftop bar (rareview) but you dont need to stay in the hotel to visit the bar. it is got fantastic views of manhattan and especially the empire state building. prices for drinks are average for manhattan so no shocks there. they play good music that is not too loud but loud enough. it was buzzing with an afterwork crowd when we visited on a thursday evening and it was really nice. id thoroughly recommend visiting the bar but not necessarily the hotel. overall it was a good experience at the hotel but i have stayed in better hotels.',not_happy
id45144,' the hotel interior is nice in a ye olde world kind of way but rooms are small - more like hotels in europe than the usa. the lounge area with fireplace is a great venue to sit and read work whatever. the concierge are great but other service areas let it down. you can wait for ages at the front desk for the staff to finish chatting room servicing is very basic and the minibar was replenished twice on a - day trip. the wifi is slow and flakey especially in guest rooms. some websites list the location as union square. location is not all that desirable on the edge of the tenderloin district and you will be approached several times by beggars some of whom are very aggressive when their request is declined. crossing the road to walgreens and back i was approached - times! one of the concierges does his best to move them on but can only do so much. for the price move a bit closer to union square and you can do much better. spa is closed for renovations at the moment.',not_happy
id45145,' stayed there in march for short stopover. hotel was well above average. room was good. good size and very clean. hotel itself is in great location and has plently of great facilities. staff were very helpful not that friendly but were used to that coming from the uk!! being in copley place direct access to stores which was great. good location for all the sites although best to use the tour bus as it stops everywhere including directly outside the hotel!! room service was good. no delays and got want we ordered!. concierge was very knowledgable and helpful. recommend you use them for ideas on where to go. would definately go there again.',happy
id45146,' much of this will be familiar to people reading reviews about this hotel. first the good. room was of a reasonable size. bathroom ok too. all looking a bit worn and dated which means it struggles to retain four star status. location is ok and if you are up high street noise minimal. now the bad. we arrived at -pm and taken to our room. it hadnt been serviced since the previous stay. back to the lobby - another room back in the elevator and the first thing we notice is strong smoke smell. turns out it is an open floor whatever that means - presumably smokers ok. refuse to stay - we specified non smoking room. hotel says they dont have another room. their problem becomes my problem. so i say get the first room made up while we have dinner which they do. later in the stay return to the hotel and notice half eaten bag of chips on the sideboard in the room - not opened by us. take it down to front desk who mumble apology. then when checking out notice mini bar charges (including chips) when we had not touched a thing. got those reversed.',not_happy
id45147,' honest and clean hotel. but not free wi-fi in rooms. small business center. breakfast is ok dont expect much. unfortunately there is no fitness center. helpfull staff! very good location in midtown close to subways and stores!',not_happy
id45148,' my daughter and i were booked to stay at this location for two nights. we checked in about --:-- the first night and walked into the room the first thing you notice is that they had put a towel down on the seat of the recliner in the room to hide all the stains. if you look were your head would normally be in the recliner it was filthy. as i walked across the room i find dog food laying on the floor and find the carpet full of dog hair. we stayed the first night and when we woke up the next morning my daughter said she felt sick her nose was running and her eyes were all puffy. we spent the day away from the hotel and all of her symptoms cleared right up. later that afternoon we went back to the room grabbed out belongings and went next door to te jameson inn. after checking in at the jameson inn we got our stuff and we walked by some of the staff talking and they said those people were at the ramada last night and could complete their stay this happens several times a week. we woke up the next morning at the jameson and my daughter had none of the symptoms she had experienced the day before. listen to the reviews here stay away from this place.',not_happy
id45149,' the hotel was clean and well maintained and as mentioned in other reviews the rooms decor was kind of old fashioned but who cares youre in new york and you only go back to your hotel to sleep so as long as its clean (and it was) then thats all that matters. we stayed in a standard room which had cooking facilities and tea-coffee making facilities. the hotel has a fantastic location situated approximately - minutes from grand central station and about -- minutes from the empire state building. near the hotel there is an excellent little diner called blooms on the corner where we had breakfast every day. we also tried the restaurant next door called domenico is which was also nice. the locality is also excellent because it is quiet and seems to be more of a business area so the street outside is slightly quieter than average. we would definitely stay here again.',happy
id45150,' overall a very good hotel. hip modern and affordable the custom hotel is close to lax and shares lot space with a ralph is supermarket (great for snacks). the hotel serves breakfast and coffee but we walked to the coffee bean instead. each floor has a different activity room which we found very interesting. we used the cardio room on the -th floor for a convenient early morning workout. the -th floor had a weight room & other floors had different activities (e.g art gallery game room vending room etc). the rooms are clean and all have an aviation theme. the hotel bar is separate from the hotel. very chill and offered $- martinis when we were there. despite the positives we didnt like the $---night valet parking. it essentially adds $-- on to your hotel bill as i do not think you can self-park. each time you get your car you should tip the valet so this has the potential to add up. that being said $-- for valet parking in la might be cheap as another hotel we stayed in charged $--. overall a very cool hotel. well be back!!! oh and did i mention free wifi?:)',happy
id45151,' my husband and i have been taking short vacations to phoenix for almost -- years. we stayed at the arizona grand when it was first built as the pointe at south mountain and several times since then (through the hilton ownership years). i have to say i was a little disappointed this time and will probably look at other resorts for future visits. first of all our room rate was not all that great and then we were hit with the $-- per night resort fee at check in. and surprise....it doesnt even include internet! the oasis water park was nice but crowded and over encumbered with rules and lacking more than one or two places to get in and out. this is especially a problem since the resort failed to used a walkway surface that did not absorb the --- degree heat! ouch! food service was very slow and expensive. outside food or beverages are not allowed (remember the $-- resort fee?). our room was one of the smallest on the property but sufficient for the three of us. however our -- year old daughter opted to use the pull-out sofa in the living room and we were very surprised that housekeeping did not fold the bed up during the day but simply pulled the covers up and left it open to consume the room. our iron did not work so we called housekeeping and asked for a replacement. it took -- minutes to receive another iron that also did not work. a third iron was brought in about -- minutes with the assurance it had been tested. it did heat but when i put water in it the water immediately drained out the crack in the bottom. we decided not to waste any more time on irons (maybe a good decision for vacation anyway ha ha). there was a girls volleyball tournament going on in the area and several of the girls were staying at the grand. i was very surprised that they were allowed to write cheer-spirit signs on their room windows hang signs and crepe paper on doors etc. sorry im all for teen athletics but i was paying for a relaxing resort experience not a high school spirit week. we did eat at rustler is rooste and it was as good as ever. i highly recommend the ribeye steak and our daughter checked in at foursquare.com and she received a free ice cream sundae! i would recommend the grand for families traveling with younger children and teenagers who need the space of a suite and desire the activities that the oasis waterpark offers. my expectations were based on prior visits to the resort under different ownership.',happy
id45152,' genuinely energetic front desk staff who anticipated every inquiry directions store locations-hrs for du freshman-family new to denver. full hotel on a busy holiday weekend but incredibly quiet accoustics-hallways. omelettes made to order lovely rooms-loads of pillows (needs a tv channel guide) efficient fitness center + laundry. bar area w-lots of local beers. close to everything for dorm shopping. provided a locked room for dorm boxes shipped ahead-great service. will absolutely be back in oct and feb for du family weekends.',happy
id45153,' our one bedroom jr suite was enormous: plenty of space a sitting area an entrance area a kitchen and the bedroom area. it was very clean and well-kept. the rest of the hotel is very average: cramped lobby dim hallways no luxuries. the location is great about a five-block walk to the metro and easy walking to everything else. the staff were pleasant and our stay was nice overall. there wasnt a view from our room despite being on a top floor.',happy
id45154,' this hotel really was in a perfect location. we were very close to the blue line to and from the airport which saved us $-- per way getting to and from the airport. the blue line is only $-.-- each way. the views were spectacular from our room on the --nd floor. the rooms were nice and clean. the staff was very friendly and very eager to help in any way. the bar had great night views of the river and downtown. take in the views at night with a cocktail just wonderful!! there were a few cons though. the free wifi was terrible. out of the - of us staying in our room no one was able to access the wifi for more then a few seconds at a time anywhere in the hotel. it is a min of $- to use the hotel computers which is only for the first few minutes then you pay per minute after that not to mention if you need to print anything that is an additional $.-- per page to print. the elevator was broke the entire time on our floor. we would have to first go up a few floors just to get back down to the lobby which for some reason confused every person who were in the elevator with. the restaurant was a bit pricy for what you got. overall it was a nice stay!',happy
id45155,' a last minute booking with booking.com secured a nice room at a reasonable price. the hotel is in good shape and the rooms are spacious and well equipped. the reception is on the first floor and the entry layout is thus rather odd. the overnight parking is ridiculously expensive at $-- per night and far higher than new york. the solution is to park in a street at the back of the hotel for nothing but remember to get to the car before the parking inspector at -am the next morning. i was a few minutes late and got a ticket but as the parking inspector told me his $-- parking ticket was still cheaper than the $-- overnight charge. the hotel is not in an area of boston that suited me for what i wanted to do but not only did it rate number one on tripadvisor when i booked but the oyster bar restaurant in the hotel was remarkably also voted number one in boston by tripadvisor. my daughter and i ate there and the meal was fabulous- very tasty and good value. our waitress jill was the best waitress i have ever had.',happy
id45156,' good location and low rate but the low rate is for a reason. service is terrible police is there almost every day. the rooms are filled with bed bugs and mold in the bathrooms. we asked to be moved to another room and were told they are all the same.',not_happy
id45157,' i booked this hotel from its own internet site. i had also read the reviews on travel advisor and thought eh for the cheap price-good location i can hack it. the bullet proof glass and people in the lobby were sort of scary but i still had hope that the room would be clean. i opened the door and there he was running from the bathroom to under the bed. a rat mouse or perhaps someone is gerbil. i went downstairs and checked right out. the staff was helpful and friendly about this so perhaps someone else had this happen.',not_happy
id45158,' after traveling the back roads in british columbia i was so to find a best western again i wanted to kiss the floor when i opened the hotel door! everything here was great. the room was big and clean. the bed was wonderful. the decor was great. no complaints. we ordered from the hotels restaurant because we were too tired to go out again. we had a pizza and it was good. the only thing i would change is the way they have the rooms numbered. we were in two hundred and something so it would normally be on the second floor...but not here we were on the third floor...what was wrong with whom ever numbered these rooms? we kept getting lost! the pictures in the halls and rooms were pretty but you would think they would use local pictures since seattle is in such a pretty area. it would help with tourism too. they offer airport shuttle if you need it. would stay here again and again!',happy
id45159,' airplanes are landing and are at about -- to --- feet above the motel and there trains passing by at all hours. the pool is nasty looking and looks like it hasnt been cleaned in a few days. if you like the noise stay. but if your not a noise person stay away. pro is it is about - mi from sea world con noise',not_happy
id45160,' i originally was going to stay at the marriott waterfront for my -st trip to seattle but with extra costs for internet access and taxi is around town at night as well as breakfasts i decided on the hyatt place instead. i am so glad that i did! as soon as i checked in the staff was wonderful helpful introduced themselves even the shuttle driver marina! i had a room overlooking the city which was fine a large room with - double beds and a large sofa for entertaining along with a mini-fridge which came in handy for the water and energy drinks that i purchase at the walgreen is across the street! i loved that!! the hyatt place also had food and drink for sale a small bar and restaurant. we ordered the nachos twice during our - night stay and they had a nice free continental breakfast! you could order hot food for an additional cost if that was your desire. the rooms were very clean but i warned my friend that came in a day later not to bring too many hanging clothes because the closet is very small. lots of drawer space though. the shuttle service was so very convenient! we never waited more than ---- minutes for pickup of drop-off! we were in town for a concert at jazz alley and they dropped us off and could pick us up with only a call! great for ladies out at night alone! view of the space needle only a few blocks away (or shuttle). just an all around great stay! i would definitely go back!',happy
id45161,' some friends and i took a small vacation to nyc for a few days just for leisure and it was awsome. staying at this hotel was ok. the staff was very friendly and helpful. the location is great. walking distance to restaurants bars and shopping. timesquares main attractions are a few blocks over so it was great. one downside though is that its right next door to a nite club so wen u get home late at night there is drunk people right outside your hotels front entrance door. kinda scary for - girls from texas traveling alone. also the rooms are tiny. would have been perfect had we not had luggage but of course we did. there was no room to even walk about the room to get dressed. we did ask for a bigger room but there was no availability. there is - rooms to a floor and the corner rooms are smaller than the other -. the front desk attendant was very helpful and even tried to switch our rooms to accomodate us but with no luck. she also mentioned that most rooms in most hotels are the same size. i guess nyc hotels build up instead of out and that is why thier rooms are so narrow. also before i forget the ac-heater unit is right below the window and the bed is against the window covering the unit so the ac-heater blows directly to the bed. kinda sucked. i visited another hotel with a friend and it was just as small so good luck. travel light. other than that it was good. there is a concierge in the lobby ready to book your tours if your interested. we took several tours. i recommend the top of the rock tour. it took us every where we wanted to visit. statue of liberty central park soho rockfeller center etc. it was great and very inexpensive. good luck. hope this helps.',not_happy
id45162,' i stayed here for two nights in the dupont circle for a training sesson sponsored by my company. being very familiar with the consistent quality that residence inn delivers among all the hotels that my company approves i chose this one. the hotel does not disappoint. the location is very convenient only three blocks away from the dupont circle subway station. the nice stores on conneticut ave are only within walking distance. the hotel is a bit on the pricy side. including tax on a december weekday it is approximately $--- per night. however they offer good breakfast every day with extremely helpful and warm-hearted staff. on monday-wednesday they also offer light dinner. first night we had fish sticks and second night we had fried chicken. i hope the dinner food that they offer could be on the healthier side though there is a very simple salad bar too. in summary if i am on business trip again this would definitely be the place of choice. for personal trip if the dinner can be more substantial like breakfast i would be extrememly to stay here again.',happy
id45163,' we stayed at this hotel for the july -th weekend and we were not disappointed. our room on the --st floor had the best view (at least we thought so) of the fireworks on the charles river. we are going to stay here again next year! the hotel is attached to the hynes convention center prudential building copley and sister hotel westin. it is relatively close to fenway in one direction and boston public gardens the other direction. as for the hotel itself it is under renovation so the club floor and lounges were not available this year for spg members. however the standard rooms were fine...just a little tight in bathroom. overall the rooms were updated clean and comfortable. we had the opportunity to use the open air pool on the -th floor..please be careful when walking around it. my son slipped since the tiles around the pool were more on the smooth side than the gritty side....not really good when wet. just a precaution. we enjoyed the swim and view of the prudential building.',happy
id45164,' one of the best hotels ive ever stayed in. my husband & i stayed there aug -- - sept - for our anniversary. everything is top-notch. the doormen front desk staff & concierge were all so friendly and helpful. our room was kept perfectly and stocked with aveda products and had towel warming bars. the restaurant-bar downstairs is a popular spot. it is in a central location (near boston commons) walking distance to many sights & close to the t. highly recommend this hotel we will definitely be back on our next trip to boston.',happy
id45165,' the hotel is very nice and the upscale rooms are typical for a marriott but they do need to step it up a bit. as a platinum guest i got an upgrade to a suite which was nice but i could not control the air conditioner even though there was a dial on the wall. it blew cold air constantly into the living room and bedroom which by the way included two flat screens nice sofa table desk bedroom closet with lights and a wet bar. but i wasn’t really in the room that much so after freezing like it was a winter blizzard in the room i made a decision to move to a corner double room which by the way had an air and heat dial on the all that worked. in terms of food there is a starbucks in the lobby. they have hotel prices so if you are used to getting your regular starbucks drink such as a three shot cappuccino get ready to pay about $-.-- with tip! i made it up to the concierge lounge for breakfast. the place was packed and the lone server just could not keep up with the number of guest coming and going. the place looked a mess with crumbs and used dishes still on tables from guest who had eaten and left. i sat on the sofa along with another guest and we used the coffee table since the other tables were not yet clean. it was unclear why the attendance did not clean the tables a bit faster instead of replacing the cream and sugar for coffee. the nice restaurant and bar in the lobby level served a great caesar salad with chicken. i don’t know why the woman who served me told me they ran out of chardonnay but then explained they were updating the wine menu and offered me a pino gridio and only minutes later i ended up with a free glass of chardonnay because someone i was talking to in the restaurant ordered a glass of chardonnay from another waiter. i liked the chardonnay better! the hotel has a nice fitness center that i didn’t use because i was too busy. overall the hotel is nice but they need to let guest control the room temperature. the staff went out of their way to handle any concerns!',happy
id45166,' stains on carpet water temp could not be controlled air condition was not clean pepsi machine was broke web site said they had hot tub but not there also said had pool but not the fact it was outside and closed for season',not_happy
id45167,' very good location on arriving we were upgraded. the rooms arent that small we had a twin and there was plenty of room and its not like we spent much time in the hotel anyway. best thing was having a ben and jerrys cafe opposite mmmmm!! concierge was really good we tried to get into an exclusive restaurant and unfortunately there was no availability so he booked us into the next best thing which turned out to be really good. the location is very ideal i have been to new york many times and along with the marriott marquis this has to be the most ideal location. we were able to walk pretty much everywhere. the hotel is great definitely recommended.',happy
id45168,' it is odd how precise the reviews are here. the vent is a hurricane the bathroom is strangely dark the common areas are striking. i spoke to the concierge today and it was like she was reading from a script from here. i asked when i should leave to catch an --:-- flight tomorrow. she looked me dead in the eye and gave me a chilly morning or evening? i had to chuckle when i answered certainly not at midnight and she defensively said people do leave at midnight. (really?) but i really like this place! screams opulence vintage texas. great bar staff!',happy
id45169,' this is a good location in the city but it is proximity to a heavily trafficked road a really dreadful apartment complex next door and neutral staff left me wondering why i chose this place. it was affordable! there were some other motels in the area that looked better but i didnt check them out. pros good location - thai town lots of stores and restaurants nearby off-street free parking - a real necessity these days in la big screen tv heater functioned cons room could be a bit cleaner no remote control front door not properly sealed = lots of traffic noise room a bit cramped no blanket on the bed or closet lots of street people out front',not_happy
id45170,' this hotel is very reasonably priced and offers the perfect location to explore sf. the rooms are very pleasant and offer more than most....sink plates glasses etc. there was some noise from garbage collectors early morning and protestors at another hotel nearby but this did not detract from our stay. the staff bar and restaurant were very pleasant. would definitely recommend and also stay again.',happy
id45171,' the hotel needs renovations. the rooms had an odor that was undescribable. the bed was very uncomfortable as well as not being level. the entertainment system in this motel is terribly outdate. overall this motel needs a facelift.',not_happy
id45172,' our first trip to memphis the hotel was excellent brilliant location good service clean . the pool is good along with the fitness room ( youll need to use this to keep off weight gain from the ribs ! ) the bar is a bit more expensive than others but you would expect that any way try the rendevous restaurant round the back of the hotel excellent for ribs my wife did have concerns over walking around late at night but its ok beale street sun studios both walking distance and absolutly brilliant best place graceland get the vip pass its worth it there is a shuttle bus from grace land to sun studios so no need for a taxi !',happy
id45173,' just spent the night at the james and was truly impressed. from the bellman to the lovely woman that checked me in everyone was very professional and attentive. even though the rooms are relatively standard size for nyc (which means small) the space is used very wisely and the bathroom is outstanding...loved the rain shower!! however the glaring negative was lauren the world is unhappiest and most miserable bartender. jimmy itself is a great rooftop lounge with an outstanding friendly crowd. but lauren was clearly un to be working. she complained about how busy the bar was ----- hey guess what it is saturday night and oh by the way this is your job! be you have one. i would think in this economy the owners of the jimmy could find the hottest friendliest bartenders on the planet. lauren was neither. and everyone in the place knew it.',happy
id45174,' hotel staff from the concierge to the doorman to the dining room staff was so helpful and friendly. room was comfortable bathroom updated with all amenities. good safe location. found a great rate for staying - days or more right on their website. would stay there again',happy
id45175,' the hotel staff is very friendly tehy are attentive to your needs and quick to assist. housekeeping does a wonderful job without being to overbearing about your items being left out. there were a couple of things about this property i didnt like. -st. it is old and i do mean old you can see the dingy carpets and the old fixtures and stucco style painting and trim. the conference rooms have very old and stained carpet and i wouldnt want to hold a wedding reception here. it is conveniet to the river and downtown jacksonville. all in all i probably wouldnt stay here again but for the price i dont think you will find anything better in jacksonville.',not_happy
id45176,' my husband and i recently stayed at the omni and found it to be the best location in town for visiting the city. we were able to stay - nights and the -rd was free check out their web site for deals. our room was on the -th floor with views of the river and city lights and complimentary morning beverages brought to our room. we were able to walk to the historic areas penn is landing amazing restaurants and shopping. the local carriage company has horse drawn carriages on the corner at night. public transportation is also a short walk and you can get a one day convenience pass for $-(- rides)or a one day independance pass to ride any line all day for just $-- a person-$-- family (- people) at the visitors center. we walked two days of our stay and used the public transportation on our last day to take in a phillies game and visit the water works park area. if you have children the zoo and other museums are on the trolley line just past the water works. we ate at the city tavern one day for lunch you can get a coupon for buy one get one free lunch or dinner entree in the paper they hand out at the visitors center. if you like italian try dolce for fresh food reasonably priced a short walk from the omni. for pizza try soho pizza located on market street across from christ church. reading terminal market is a great place for breakfast or lunch. the market has a wonderful bakery if you are looking for a treat cookies pastries pies cake etc. we parked in the bourse garage ($-- a day no in and out privileges) behind the omni.',happy
id45177,' we stayed at this hotel during our recent visit to dc. the decor staff cleanliness and location was terrific. when we booked the hotel i did not realize it was in chinatown i just knew it was the best value i could find. when we arrived i was thrilled with everything. there are multiple great restaurants within walking distance the area felt very safe and the location of the metro was perfect. the conceirge was very helpful in suggesting and booking our tours and bus reservations.',happy
id45178,' saw the blue jays there in june ----. hotel was easy to find from the highway. the view from our room overlooked the phillies ballpark which i really appreciated. the room is very basic compared to other hotels i have stayed at. i wasnt expecting too much as we selected this hotel for one night based on it is location to the ballpark. overall great location & fairly comfortable rooms. not sure what other people were expecting from a hotel stuck in the middle of - sporting venues.',not_happy
id45179,' what can i say about the affnia dumont??? absolutley amazing! we stayed in the hotel from - dec for - nights. we were a party of - and we had two rooms (a studio and a one bedroom suite). the staff were really friendly (especially juber who works on the door-reception) he was so friendly and really good at his job! the hotel is very clean and extreamly well decorated-furnished. we were lucky enough to have our rooms on a high floor the views were absolutley stunning! i have never seen a view like it. also we were celebrating a birthday while we were there and the staff left us a birthday cake in our room which was lovely! the hotel is in a great area would recommend the murray hill diner which is just around the corner for breakfast. we ate at michael jordons steakhouse in grand central terminal one night which was fantastic but not cheap! would recommend this hotel to anyone ---% cannot say one bad word about it! will definitley be going back here next time we go to new york!',happy
id45180,' absolutely loved this hotel. great location very clean and an amazing lounge with amenities to make one feel really welcomed. everyone was friendly the lounge staff deedee and harriet were outstanding in making the guests feel right at home. we would go back to this hotel in a heartbeat!',happy
id45181,' the intimacy of the smaller sized hotel was comfortable and relaxing. i liked the requirement of room key to use elevator above the lower floors! the staff was friendly and helpful especially joseph and james concierges and patrick h. the bartender who gave us some good suggestions. the valet parking staff was friendly too. we loved the decor of the hotel especially of our room. comfortable bed cheerful room. only drawbacks: free wi fi only in the lobby and -nd floor was a shock; the bathroom needed more light and a light not connected to the noisy vent fan. the arrival area is awkward you have to u turn to park for valet parking. overall a very pleasant experience.',happy
id45182,' we stayed at the copley square hotel from feb. ----- ----. we stay in boston --- times a year and this was our first time trying the copley since its renovation. the staff are very welcoming and we particularly liked the valets especially the musician who works in the afternoons. the rooms are decorated very nicely and we liked our bathroom. the housekeepers come by around - pm every day to ask if you would like complimentary water bottles or if there is anything else you require for the room. the wine down at - pm is a lovely start to the evening. the *only* complaint we had was the restaurant xhale. what a disappointment. when we go away for romantic weekends we often like to just hole up in the hotel and eat breakfast lunch and dinner at the hotel drinks and books at the bar and movies in the bedroom. that wasnt possible here. the dinner at xhale our first night was just dreadful. breakfast is better but the restaurant lacks warmth and charm. fortunately there are loads of restaurants near by. we would absolutely stay here again based on the staff alone. but we really do hope they find a way to improve the restaurant.',happy
id45183,' i was worried about booking this hotel based on some of the reviews on here but luckily i went with my gut instinct and the photographic evidence. i am so glad we did. when we arrived we were a couple of hours earlier than the check in time but no problem here i went to the hilton honours desk and stewart (cant forget his name same as my husbands) was outstandingly friendly and professional. he checked us in and even walked us to the elevator - what a touch. when we opened the door to our room we were more than pleasantly surprised we were on the --th floor with a view overlooking the studios. the room was spacious extremley clean and modern. there was a welcome tray of fruits and snacks as seen in other peoples photographs! my kids loved this. the pool was great - plenty of loungers and a spa. there were lots of weddings this weekend (memorial weekend) which was lovely to see. the evening buffett looked fantastic though we sadly did not eat there as we were using all this time to visit the park and hollywood etc. we did have a buffett breakfast and i tuly believe it is the best assortment and freshest buffett breakfast i have ever had. please do not hesitate to stay here it is perfectly situated for the studios and that was the main reason for our visit - we walked there and back each day (sometimes twice a day) with two young boys aged -- and - - so it is easy. but they do provide a shuttle service. it is very close to hollywood griffith observatory and santa monica - well to everything touristy ! we had a fab stay - would return in a heartbeat.',happy
id45184,' we stayed here with - friends for - nights to celebrate a isignificant birthday of mine! it was our first visit to new york and we had been looking forward to it but we were very disappointed with the hilton hotel. checking in was fairly painless. we were given rooms on the -th floor (hhonors diamond floor) but our room was very tiny with one side of the bed only about --inches away from the wall so not enough space for a bedside table and lamp. the room was rather tired and was very noisy - we could hear lorries in the side street as early as -am - it could do with soundproofing. the hotel website boasts of crabtree & evelyn toiletries but we had to ask for shower gel as none had been placed in either our friends room or ours. also when we made coffee in the room the coffee-creamer was not always replenished. housekeeping leaves a lot to be desired - of the - nights we were there our friends bed was not made on - occasions! people using room service had left trays out in the corridor to be collected but they stayed there for days! this was such a different experience to our night before we flew to new york - we stayed at the hilton at heathrow and it was brilliant!',not_happy
id45185,' my husband and i have been wanting to visit seattle for a couple of years and based on the trip advisor reviews i just knew this way the place to stay when we were able to find a travel package that suited our needs. when we booked our trip i splurged and spent a little extra money on a partial water view room. i even e-mailed the manager and asked if it would be possible to upgrade us. he responded promptly and advised me that he would put us in the very best partial water view room. we arrived at the inn a little after seven. here is where the mixed feelings begin: check in was a breeze. friendly staff good directions to local restaurants they seemed happy to provide us with restaurant recommendations. so far so good. we decided to drop our luggage off in our room & then find something for supper. could not wait to see our fabulous room - except it wasnt fabulous. the carpet was worn and dirty; the bathroom walls were covered in makeup black marks & who knows what else; the chairs in the sitting area were disgusting - completely threadbare on the arms & covered in black dirt and grime on the arm rest; light switch plates were also grimy and smudged. we started opening the curtains to see our partial water view and we honestly could not find it. to be fair it was dark outside but it definitely took some craning of the neck to see this view. partial indeed. they had taken the time to write us a welcome note and put a bottle of champagne in the fridge. nice gesture handwritten notes go a long way with me - im southern. we were absolutely exhausted after traveling over ---- miles so we went to eat & came back to take a shower before going to bed. the shower experience was awful. the shower curtain blows in & constantly wraps around your body so you are fighting it the entire time you are trying to get clean. i am tall and thin and it drove me crazy so i can only imagine what a pain it was for my husband who is a big guy. just wanted some rest that night (again over ---- miles from home) so we did not complain about the room at that point. the next morning i called the front deck & asked to speak to the manager on duty who turned out to be a nice young lady named noelle. i asked noelle to come see our room so i could point out the things i was talking about. she agreed & was extremely helpful. noelle immediately offered to switch us to another room. we had the option of waiting on the exact same room type one floor below us or she offered to show us a smaller room two floors below. we liked the smaller room better - nicer view in our opinion - and we didnt mind giving up a little space because it was just the two of us. we got our luggage gathered up in the first room & the front desk was kind enough to have the bellman move it to our new room. new room was much less worn looking - we were delighted. hadnt bothered to run water in the sink or anything before we moved as we werent expecting a problem. however the first time we tried to use the sink the water would not drain. im not talking a slow drain either. im talking you are trying to wash your hands and the water from the bottom of the sink is rising to meet your hands. gross. had to call about this of course. maintenance responded quickly and sink seemed better. the next day i got ready to dry my hair. wall mounted dryer overheated & smelled awful then promptly quit. i tried to reset it no luck. left it alone for a few minutes then tried again. second time was the charm. fighting the shower curtain & waiting on the hairdryer to restart became a daily routine. then the sink backed up again. seriously? this is the #- place to stay in seattle? we often left for breakfast and then came back to grab our backpack for the day is outings. the room would always be clean when we returned but we would have to call and ask for hand towels. or toilet paper. this happened more than once. why should i have to ask for the basics to be replinished? we are not negative people who go around complaining about every little thing (seriously read my other reviews) but numerous little things start to really add up. it was embarrassing to keep calling the front desk but it should have been more embarrassing for them than it was for me. we keep a neat hotel room as well - no clothes on the bed we put up all our toiletries before we depart every day so it isnt like it would not be readily obvious that we were out of toilet paper or towels! long story short(er) noelle helped me resolve the room issues to my satisfaction. it is not her fault that the rooms are in major need of renovation. i got the feeling that this is something that has been expressed by more guests than just my husband & i. the positives: amazing beds - they got it right on this one! the staff here is wonderful. everyone we encountered was helpful kind and friendly. valet brought the car around promptly every time. we received accurate and detailed directions to everything we inquired about visiting. rooftop deck is awesome -we went out there every day whether it was raining or not. amazing views and photo opportunies. the teak chairs they show on the website arent teak chairs but hey maybe that is an older photo. or maybe the teak is on the smaller deck that only a couple of rooms can access. either way the lack of teak didnt interrupt my view. the location literally cannot be beaten. steps to pike place market. we only got the car out when we wanted to visit rainier and snoqualmie falls. we walked to everything else - the space needle the great wheel the ferry to bainbridge the observation room at columbia center and everywhere in between. yes it is hilly but we are big believers in exploring a new city on foot whenever possible so it didnt bother us. overall i felt a little let down by the trip advisor community on this one. i wish i could give it -.- stars because that is more accurate. the location is above average the staff are above average. the rooms are the only thing holding me back. would i stay here again? sadly probably not. there are other properties in the seattle area that might get it right the first time around.',not_happy
id45186,' my boyfriend and i were in nyc for four nights (march ----- ----) and chose to stay at the chelsea lodge because it had some privacy for a cheap (by new york standards) price. the hotel was very clean (almost too clean with the noxious chemical scent in the bathroom) and the shower in the room was incredibly tiny. we had the cheapest room in the place. the heat was pretty high but the blankets werent very heavy so it was fine. both of us would definitly stay here again. fun neighborhood that is close to subway stops on all sides. we took the train and it is only nine blocks to the train stations. overall not bad!',happy
id45187,' i travel to san antonio once a month and choose comfort suites. rooms are always clean. staff is always courteous and willing to help make your stay pleasant. light breakfast is nice.',happy
id45188,' my wife and i just stayed at the blakeley on --th street on easter weekend. its really a great little place. friendly well trained staff. clean rooms. nice ammentities and a great location. really couldnt ask for more.',happy
id45189,' on the check-out billing there is a printed message that if your stay isnt a perfect -- to let the front desk know before (and the word before is bold) checking-out. we went for a business conference & of course all is true about the hotel being historical & old. beautiful ballrooms. impressive lobby rich with history. however: we booked an executive room that was on the upper floors under the suites & had a view of a brick wall opposite us although light did get in the room. as we were unpacking we found a pair of men is pants & socks in a drawer & were quite disturbed as in what else hasnt been cleaned? we called the front desk immediately & someone came to collect the clothing nothing was really said or apologized from the staff. upon return that night there was a fruit basket & card from the manager however there was also a dirty cloth on one of the two beds from what we assumed they used to clean the drawers. disgusted we phoned the front desk & asked to speak to the manager whose name was on the fruit basket card from the original mishap. he was unreachable and we heard nothing of it afterwards. some days we had a bath mat other days we didnt. the hotel gym costs $---day which is appalling... since when do hotels not include the service in their hotel stay?! the staff in general were not overly friendly & barely smiled. the beds were comfortable. there were dead flies on the window sill where they stack towels in the restroom. as part of the executive level we had breakfast included every morning on the --th floor: cereal granola bagels bottled water yogurt juices pastries one table in particular had a beautiful view of lake michigan. the appetizers in the evening were delicious chicken on skewers & veggies. given the service or lack thereof i would not pick this hotel ever again.',not_happy
id45190,' this is a lovely hotel in the heart of washington. boutique in nature quiet stylish and individualistic. i changed to this hotel after staying one night in a generic and awful chain hotel nearby. a great move. service was quiet and efficient. the room was lovely - top tip is to ask for a room on the higher floors to get away from the noise of pennsylvania avenue. the venetian bar is a lovely place to enjoy some post-work-pre-dinner drinks. the only negative was the eye-wateringly expensive breakfast. it is not included in the overall price and paying fifty dollars for some scrambled eggs sparkling water side of fruit and a couple of strips of bacon (five dollars by themselves!) is excessive. my advice? there are plenty of cheaper places to eat nearby including the fantastic founding farmers on the opposite corner. go there instead and enjoy everything else hotel lombardy has to offer.',happy
id45191,' we like hotel giraffe for it is boutique ambiance excellent free breakfasts and free wine and cheese from --- nightly and a lovely rooftop garden. the location is excellent and the hotel is modern and beautiful. one of the few hotels with balconies',happy
id45192,' im sorry to use trip advisor to ask for more informations but last week i sent a message to morgans hotel and i had no answer yet... im not sure if i send it at the right place and i saw that mrs. riga give an answer to the comments that are made on here. i would appreciate if you could contact me so i can ask my question to the appropriate person! thanks! :)',happy
id45193,' i stayed at the westin in july. it was my first trip to new york and frinds had stayed here before (- years ago!)and said how great it was. it is a great location but the service from reception staff was appalling - they were rude and unhelpful. our room wasnt cleaned on the -st day and i had to go and request for this to be done and get clean towels. our room was advertised as newly renovated but it defintiely wasnt. the wallpaper was all marked and the bathroom was not heavenly. the beds were comfy and shula is was good but that is about it. this hotel is overpriced and i wouldnt stay there again. i always stay in expensive hotels but felt ripped off by this one!',not_happy
id45194,' this is a very nice hotel in a great location. we took bart from the airport for $-.-- and walked just two blocks to the hotel. the rooms were nice and we were provided with bath products from crabtree and evelyn and robes. there is a heated pool and hot tub but i didnt have time to use them. this hotel is only two blocks from union square and only two blocks from a trolley to get you up to the pier. i would definitely stay here again.',happy
id45195,' we were in indianapolis for the final four basketball tournament and this holiday inn was an ideal spot for us. the hotel lobby rooms bathrooms and dining area were spotlessly clean. check in and check out were done quickly and efficiently. breakfast was your typical hotel fare but was ample and all items were readily refilled. complimentary copies of usa today were available in the breakfast room. after we checked out we discovered that the gps that came with our rental car was broken. i went back in to ask for directions and the desk clerk kesha immediately entered our destination address into the computer and printed out google directions for us. we made our way to bloomington with no problems thanks to her assistance. many thanks to her for making the next leg of our journey possible. the hotel was an easy walk to the conseco field house where the tourney was played and is right across the street from the lucas oil stadium so whatever athletic event you are going to indy for consider this hotel. my one negative is the $-- a night parking charge. that seemed a little steep to me.',happy
id45196,' i am staying here as i write. friendly and efficient staff. rooms not spacious but clean and very well mai',happy
id45197,' one half block from tkts booth on times square old rooms and hardware but sufficiently sized everything works housekeeping and front desk excellent reasonably priced and good food at cafe on street level clean and attractive',happy
id45198,' for access to the attractions and activities of fisherman is wharf in san francisco this is the hotel for you! convenient to all of the activities you will want to seen at the wharf this hotel offers comfortable clean rooms supported by an accommodating and courteous staff. although the cost of valet parking seemed a little steep it was consistent with other hotels in the area. the attached restaurant offered excellent meals and service. i would recommend this hotel to anyone looking for a pleasant san francisco experience...single couples and families.',happy
id45199,' my husband and myself chose this hotel for a weekend retreat because it sounded amazing and was close to home. we absolutely loved our stay there because of its tropical theme and the beautiful ducks and the birds around:) breakfast is amazing the water front restaurant has a breath taking view! the staff is very friendly and accomodating. we will definitely be back and recommend the hotel to anyone who is looking for a relaxing getaway:)',happy
id45200,' we booked a deluxe times square view room and the reservation offered a free upgrade. the romm we were offered did have a times square view but was far from deluxe - it looked as though it had barely survived a rowdy party. the hotel did find us a room in good condition but without the view. after much debate and protest we were credited $-- per night for the downgrade. after that the hotel was fine except for slapdash housekeeping and periodic long lineups at reception.',not_happy
id45201,' my husband and i celebrated our -- anniversary at the clift. the location was great but that was the only thing we liked about the hotel. the lobby and bar were very nice but the rooms were very small and not comfortable. there was no place to sit and read and the lighting was very bad. the bathroom was most disappointing. it was very small with absolutely no vanity area. there was no place to put your toiletry products while trying to get dressed. i would not stay here or recommend this hotel to my friends or family. it was most disappointing.',not_happy
id45202,' this hotel is very nice a good value and worth a look whether you are in chicago for business or pleasure. amalfi is located in the rivernorth area which is just north of downtown. this area has many restaurants and bars-pubs. it is close to many activities if you came for fun. walking distance to state street and magnificent mile (shopping) downtown and a little longer walk to art institute and grant park- millennium park. bed was very comfortable. staff very attentive to our requests. the hotel has free continental breakfast which was decent. it also has a free hour every day with appetizers which was also decent (no rot gut booze). hotel has free wifi which is a plus since most places charge $-- or so per day. it also provides usatoday during the week. the decor is modern. rooms are clean and a good size with all the typical amenities desk charging station minibar and safe. a nice touch is they have a couple of books fi you want to read and several music cds if want music. there is a work out room with up to date equipment. very with this hotel and would stay here again without hesitation.',happy
id45203,' we stayed two nights in the ritz during the philadelphia marathon. it is located in a beautiful historic building and the staff was welcoming. upon arrival we asked for a late check out so that my husband could have time to get back to the room and shower after running the marathon. unlike other places we have stayed for marathons the ritz was extremely accommodating and offered us a check out of -:-- pm. we were given a room on the --th floor with a beautiful view of city hall and the center city. the room was clean and very comfortable but we thought it to be a bit small by today is standards and in need of an update. it could have also used two chairs in the room rather than one. as you enter the bathroom it is first necessary to close that door before opening the door to the commode room. we wondered why one of those doors was not removed in order to avoid constantly slamming one door into another. if you are driving it is not necessary to spend the extra money to park in their parking garage. we saved quite a bit by parking in a garage just around the corner.this is a hotel in the downtown area and so be prepared to hear the city noises of traffic and sirens all night. overall the location was perfect for the marathon and we loved being able to walk to everywhere we wanted to go. we would definitely stay there again.',happy
id45204,' i stayed at the hard rock for business last month for a conference across the street. the front desk was extremely helpful and guided me to a few places to shop and hang out during my free time. they asked what type of music i enjoy and when i walked into my room the tv was on with music playing. very awesome feature!! i tried the food at nobu and both the service and cuisine were exceptional. great bargain having all night hour for wednesday nights!!! i worked with the catering team and they were satisfying every single last minute requests that my colleagues had. superb team to work with even though it was only for a day. i would come back to stay at this hotel even if it wasnt for work. it is at a great location and easily accessible to the airport and downtown area did i mention that it is a block away from petco stadium?? like my title this hotel definitely rocked my first time experience at a hard rock hotel!',happy
id45205,' overall we were quite impressed with this hotel. the rooms were extremely clean for my fiance (who is ultra picky about cleanliness) & the bed was ultra soft (even better than westin is heavenly beds). we liked the colour & styling both of the rooms & of the entire hotel. we had a --th floor harbour view which i could have sat staring outside for hours. the location was perfect for walking to the harbour & for driving to captain james landing which is a must-go for any crab lovers! only issue we had was that the price was quite steep as we paid almost $--- (after tax & parking) for one night. i wouldnt quite put this hotel as a - star...like ritz carltons & four seasons so charging that much is a little crazy for me. however if you are able to find a promo code for this place & to stay here for under $--- defnly book it immediately!',happy
id45206,' we spent - nights at the terrace inn. it is located in a very nice area. the room was large but we tended to both roll to the center of the bed making it - long nights. loved the short --block walk to the mta line for the convenience of taking public transportation especially since the dig collapse had made car travel even more difficult. parking was free which is a big plus in boston. the ice machine was located about a block away in a different building. on our last day it was helpful to be able to leave our luggage in a room off the lobby before being picked up to go to the airport. however the staff failed to deliver a message to us from the shuttle service saying they would be ---minutes late even though we were sitting in the lobby reading. this caused us some anxiety and an unneeded call to the shuttle service.',not_happy
id45207,' we were booked into this hotel by our insurance company after our house was nearly destroyed. we had the misfortune of staying here for nearly three months. apparently lots of other people are there for similar reasons all of us suffering together. to begin with there is absolutely nothing to do in this hotel. there is no restaurant no pool no gym no game room no lobby... there arent even any public spaces to sit outside. it is just you and your room that was last refurbished when the first bush was in the white house. you dont even get decent cable channels: you get maybe a dozen (if youre lucky; it depends on your room) and you dont even get all the local channels. my husband was prompted to exclaim what kind of hotel doesnt even have espn?!? dont bother asking for a dvd player or a video game player. they dont have those either. your only option for entertainment is trying to run across the freeway to the hooters. maid service is sketchy. they come when they want and do as much as they want. one week you might get soap the next week not. dont bother asking for anything; nobody speaks english. our room was supposed to be cleaned weekly but it usually only happened after i went to the manager and complained. once the manager said you room was already cleaned today! the maid had lied on the daily list of jobs to do either that or she was too stupid to know which rooms shed been in. so if youre staying for the long haul buy your own cleaning supplies and do it yourself. there is a laundry room but it costs two dollars per load and the machines are small and dirty and likely to be broken. so do your own laundry too. all the supplies in your room will be old and look like rejects from goodwill. youll be lucky if everything works properly. our kitchen sink shot water into the air like a fountain even after they sent someone to repair it. also if cigarette smoke makes you sick avoid this place! smokers are everywhere and even if youre in a non-smoking room you can smell the smoke. the third floor is like sucking on the tail pipe of al bundy is old dodge. what is good about this place? the staff at the front desk is very friendly and they dont bother you at all. another long-timer was always wandering the halls letting her chihuahua poop on the carpet and no one seemed to care. you can sit in your car and blast the stereo and smoke pot all night and no one cares. the location is convenient to just about anything in sw houston including greenway plaza the galleria and the museum district. make sure you have a car so you can get out and about. we brought our dogs with us and the hotel staff treated them kindly (which meant the world to us). there is a nice neighborhood behind the hotel where we could walk the dogs in peace. bottom line: you get what you pay for. this place is fine for a night or two if all youre using it for is to sleep. but if youre planning an extended stay this place will have you contemplating suicide.',not_happy
id45208,' this hotel is great! it is centrally locatedin the heart of the city.the neighborhood is safe and readily accessible to public transportation. the decor of the hotel is beautiful. there is an air of old hollywood with the pictures of all of the great film stars decorating the walls. the rooms and linens are very clean. if you need an elevator or room service ...stay someplace else and pay dearly for those unnecessary services. i say unnecessary because the hotel has only - stories and there are restaurants and markets at close proximity. this is a great place to stay......dont be fooled because of the very reasonable room rates.......thinking the accommodations are substandard...they arent. dont overlook this gem ....if you do ..you will be missing out.',happy
id45209,' this hotel is fine. nothing special. but the location is really good. right across the street is a jewel osco market and you can get fruit or any groceries also toiletries. and there are some great chicago foods close by too al is beef lou malnati is pizzeria uno-due and many more. but the breakfast lines are terribly long i dont know if they dont offer it long enough or what but it is almost too frustrating to wait for it. and they dont give their hilton honors members free bottled water like every other hilton does. i would say stay for the location not the breakfast like you can at many of the embassy suites in the hilton portfolio. wished we would have stayed at the chicago hilton instead.',not_happy
id45210,' room was a bit old but okay. staff was appropriate. best part was location close both to the city center and the prudential center.',happy
id45211,' by hyatt standards this is a small hotel. it takes advantage of this by offering what we found to be outstanding personal service. within a few hours of our arrival the staff called us by name. on a cool sf evening hot chocolate was self-served in the lobby a boon to this non-coffee drinker. a malfunctioning tv remote was replaced within minutes at -:-- pm. the room was comfortable bathroom good size. hotel location is excellent short walk to fisherman is wharf and its renowned eateries shopping and entertainments. we will be in sf once a month for some time to come and this is where we will stay.',happy
id45212,' our new york offices are within a couple of blocks of this hotel so i have stayed at this hotel and others in the vicinity a number of times. i like this hotel the best in comparison to the marriott marquis w westin and michelangelo. positives - great location right on times square; rooms have a shower not a tub; good fitness center; nice breakfast for marriott elite members. negatives – a bit modern for my taste; ok for now but will need a rehab in a couple of years.',happy
id45213,' great location large clean room with dated furniture. pleasant surprise',happy
id45214,' i stayed at hotel commonwealth for one night this past week for a reception and was impressed by their facilities and welcoming staff. the hotel is well decorated and is attached to two very nice restaurants. my room overlooked fenway - big plus! i was on the -th floor so i didnt experience any traffic noise even though i was facing the freeway. oh and room service was even attentive and quick (and delicious). id definitely recommend this hotel to friends and family.',happy
id45215,' pros: modern spacious rooms a nice separate suite w- t.v. & sleep sofa. they give each room - waterpark bracelets which was great having x-tra for a family member in town. we were charged $-- for bar food we never ordered but the staff was very nice to promptly remove it from our bill. the best part of our stay was the night we had dinner at the ruster is roost up on top of the hill of this resort. the hotel provides a shuttle. dont miss it!! it is a fun country & western themed restaurant w- free live music & even a live pet bull at the entrance. best of all they served huge portions ( - of us barely finished the onion ring basket ) & both men said the steaks were the best theyd ever eaten! oh and the entire wall that faced the city was all glass & provided magnificent views of phoenix! cons: the layout of this hotel & its villa is is the worst ive ever encountered. it was a very confusing maze everywhere we went. three adults with college degrees stayed lost most of our - days there lol. for instance on the map the waterpark was right behind our villas so youd think we could just find a path that leads straight to it. but nooooo! we walked in circles & dead end paths leading to nowhere etc. for -- mins. before we finally found the entrance. they really really need to put up some directional signs!!! they had hour prices at the inside bar only where nobody was during the day yet didnt honor the same hour prices outside at the bar in the waterpark. one beer was around $-.--. ouch! i read this was a huge waterpark. in reality to others ive been to it was tiny! all they had was three slides side by side a very tiny wave pool shoulder to shoulder with people & their rafts a tiny pool a big hot tub and a small lazy river which was crowded with a ton of empty rafts in our way. wed planned on spending the whole day there but after about -- mins the (teen) kids were ready to leave. we went shopping instead. also it was a shock that a hotel of this caliber still had small old style t.v.s',happy
id45216,' i had the pleasure of staying at this hotel for the first time last week on my most recent trip to ny. the staff is wonderful - offered a lovely warm welcome without the all too familiar phoniness so apparent at other similar brands. it has the feel of a boutique hotel offers a very personal touch with helpful staff willing to make your stay in nyc easy. my room was superb - well proportioned spotlessly clean very comfortable bed with the added bonus of a stunning city view. it’s in a great location too within easy reach of theatre district tourist attractions shopping and transportation links. beware those on a tight budget though....it’s across the street from macy’s herald square so the temptation to undergo a bout of retail therapy is a little too tempting. a hotel that offers --star service without the --star price tag! i will definitely be back and highly recommend it as a place to stay.',happy
id45217,' the distrikt is a beautiful and modern hotel. the staff were extremely friendly and were at hand to help. central location. free internet access proper hairdryer in room excellent shower! free umbrellas when it is raining - brilliant! down side - rooms extremely small! - girls in one room for a week with a one door wardrobe with - hangers and only - small drawers!! had to keep most of my clothes in the suitcase not that there was much room to put my suitcase anywhere!! breakfast not very good value for money so only ate there once - but hey its new york theres plenty of places to eat. would definately recommend!',happy
id45218,' we stayed - nights at the hotel the staff could not have been better great hospitality...the hotel manager (bill wiese) went out of his way to make our stay very pleasant and we wanted to thank him..... brad and deby',happy
id45219,' this hotel really does not care about it is guests. that is the feeling i got on each of my four days at the hotel. first and foremost -- its not in a great area. it is across from the medical center -- so if that is your destination great! but if you are hoping to walk to anything except some awful chinese take-out places avoid this location. if you read all the reviews of this hotel you will be left with the impression that management really does not care to make things good for its guests. that is exactly the same impression i got. here are some problems i experienced. . . -. internet access is terrible. extremely slow -- lots of disconnects. terrible! the hotel should be ashamed to charge $---.-- per month ($--.-- per day plus tax) for this lousy service. -. front desk help is hit or miss. one agent that works nights (julia i think) not only provided terrible directions she was clearly bothered by the questions i asked. for example when i asked if there was a close convenience store she said just make a left and you will see cvs. she failed to say it was a half-mile away. an important point when it is -- degrees and windy outside with half a foot of snow. so after walking a few blocks we turned around and came back wondering where it was. . . .then the front door man told us it was quite a ways up the road. that we needed to keep walking several more blocks. -. maid service provided one bar of soap in the bathroom. we had to move it back and forth from shower to sink. figuring the next day we would get more soap. nope! no new soap after housekeeping made up the room. so we had to call the front desk. - minutes later maintenance appeared at the door and had no idea what we needed except that he got a call to come to our room. it took a while but finally we got another bar of soap. we never got another bar of soap during our --day stay. -. carpet was stained and poorly patched in many places. additionally i needed to move the night table out from the wall to plug in my laptop and was disgusted with the garbage on the floor behind the night table left there by previous guests. -. we had requested a room with a microwave oven. it wasnt there on check in. when i called for one they sent up the oldest dented dirty microwave oven i have ever seen. it was an early ---- is model that took - minutes to reheat coffee and -- minutes to make a cup of water hot enough for tea. additionally all the numbers and words were rubbed off so it took a while to figure out whether you are cooking on high or low. -. the bar is an embarrassment. my wife and i were interested in a glass of red wine. the selection was not only awful (two reds available by the glass) they were terribly cheap wines. yet they were charging $- and $-- per glass. these were the wines that cost $-.-- and $-.-- a bottle at any liquor store. overall the condition of our room and the overall impression with this hotel was closer to a motel-- than a typical doubletree. the hotel is in desperate need of a renovation. i would not stay here again . . .',not_happy
id45220,' my partner and i decided to go to new york to celebrate my birthday and booked this hotel solely on the great reviews wed seen on this website we were not disappointed! as it was our first trip to america and we were quite overwhelmed but the staff were very friendly especially omar the concierge. he helped us plan out our day and recommended some wonderful restaurants and broadway shows to visit. i dont know what we would have done without him! after moving on the second night from a small bedroom on the -th floor to a big room on the --th floor overlooking broadway and -th avenue with great sights of times square we were very . the windows were soundproofed with black out curtains so the busy traffic and lights of broadway were not a problem. the only problem was on the last night the room next door was very loud but a quick call to the front desk and security came up straight away to ask them to keep it down. overall the hotel was lovely the staff were very accommodating and the location was ideal. best birthday ever!',happy
id45221,' weve just got back from spending new year in ny and stayed here for the - nights --th dec to -st jan. i picked the affinia dumont based on recommendations from this site and wasnt disappointed. in fact it exceeded my expectations even though it had such a good write up! the staff there were so friendly and helpful and the door man even went off out in the pouring rain for -- mins to get me a fixed fee cab to jfk when i left! we had a room on the --th floor overlooking e --th and the view was stunning both at night and during the day (see photos). having stayed in ny before i know how small the rooms can be but this wasnt just big compared to them it was big compared to most places ive stayed in! we were in a king studio and the bed was enormous. ok neither of us are that big but even so it was huge.. one of the great things about ny is walking around and exploring the city. this place is close enough to walk most of the usual stuff and along the way to get to see a part of ny youd normally miss. we walked back from the fireworks in central park on new year is eve (--nd)and it only took --mins or so. it is also surrounded by good places to eat and drink (we didnt try the barking dog so cant comment) and some useful takeaway places like go sushi and local deli is very close. i really do recommend affinia dumont if youre going to new york',happy
id45222,' stayed here for - nights in july ---- for the first part of an organised tour down the pacific coast. yes the hotel itself and the room could do with a bit a refurb but as i spent very little time in it this wasnt a problem. decent size room hot water big bed - but the biggest problem was the noise from the street outside. with the ringing bell of the bus thing (would call it a tram in the uk) and what sounded like the bins being emptied every hour i spent - nights with very little sleep. however the location was excellent right in the heart of fishermans wharf and convenient for the cable car pier -- alcatraz etc. if you are on a whistle stop tour and a heavy sleeper then go for it!',not_happy
id45223,' the hotel lobby is beautiful and wonderful for a wedding gathering place and location is great -right in the heart of downtown fort worth however i went with my family for mother is day and we paid $--- for room tax breakfast and valet parking. we got to the room only to find....no vent in the bathroom (gross); - bath towels when - ppl checkd in; beds squeaked to the point my entire family was up at -:--am looking at each other like what in the world did we waste our money on (kids would turn over and squeak wed turn over and squeak); the pool is located in the gym inside and the outside area near the pool is like a jail - tall white walls and no greenery whatsoever no refrigerator in the room (that cost extra) room stayed hot even though it was set at -- degrees all night long and to top it all off....pubic and head hairs were on the bathroom floor near the tub and behind the door as you get out of the tub - talk about disgusting! my concerns to the manager were dismissed and he never called me back when i called at complained about the beds again at -;--am when we were all up. then we get a msg on our phone saying we need to pay for valet - we paid cash for it all when we checked in and the ppl in the buffet area tried to charge us $-- for breakfast buffet that we had already pd for on the room pkg! i am telling you this stuff cant be made up! this hotel really sucks!!! we stayed at the residence in near montgomery plaza a few weeks prior and it was ---x is better and for only $----night. please dont waste your money this hotel is old and needs to get with the times on taking care of their customers.',not_happy
id45224,' it is a good hotel centerally located in downtown. it is very clean and people are friendly. i enjoyed my three day stay at this hotel.',happy
id45225,' new york hotels are notoriously expensive but i managed to bag a reasonable rate at this property i suspect given it hasnt long opened. needed one night for a business trip and the location worked. on arrival check in was prompt my loyalty status with the chain was recognised and i received an upgrade to a room on the --rd floor. big comfy bed nice view of -th ave and the hudson river and it all felt very new. there did seem to be a lack of signage in the corridors - had to guess which way to the room - but the whole place smelt fresh & new. front desk staff were a bit cold but door staff and waiters in restaurants seemed very friendly. area - as has been mentioned before - isnt fantastic but i felt perfectly safe when out for a stroll at -pm or so. i had breakfast in the hotel is restaurants and that was superb quality. if you want a more genteel area then stay further north but the hotel was of fantastic quality and i wouldnt hesitate to book another stay if i needed to be in that part of manhattan.',happy
id45226,' my wife and i spent two days and nights at the westin la cantera as a celebration of the upcoming birth of our second child. i wrote to the hotel asking if there were any special accomodations that could be made to make my wife is experience special and rhonda came through with flying colors. we were able to get an upgraded room and a gift at the spa that my wife was able to enjoy during our stay. kudos to rhonda and the whole staff for making our stay so special. in addition the property is very well maintained both inside and out. the pool area that is set aside for adults only was a nice touch - we dont have any issue with children but on this particular weekend it was nice to have a little separation. we will again stay at this property for special occassions in the future!',happy
id45227,' we booked this hotel on the recommendation of the tour advisor and it was worth every penny we paid. we had decided to visit new york for our --th wedding anniversary i had emailed the hotel in advance and on arrival the reception was fully aware that we were celebrating our anniversary and upgraded us straight away. we had a fabulous large lounge areaa king size on suite bedroom and a kitchenette. the room was far beyond our expectations especially having read a few negative comments on the hotel before we left. the hotel is within walking distance of several iconic locations with grand central and the chrysler building just a couple of blocks away. times square is about a ----min stroll. we had a busy time while we were there but didnt have time to see-visit everything we wanted to so will be definately going back. i have recommended this hotel to friends and colleagues as in my opinion it has all you need.',happy
id45228,' i chose this hotel since it was the closest to the start line of the hot chocolate --k run. was very with the front desk staff and the valet staff. i requested a refrigerator and microwave and they brought it up within - minutes. the rooms look like they have recently been upgraded. from where our room was we could have seen a ball game if it was baseball season. very with our stay. would definitely stay here again.',happy
id45229,' - friends and i spent a week in a --bedroom suite at the eastgate tower in june. the suite was huge and it was just like having our own apartment! i was fortunate enought to take advantage of a sale offered in january for $--- per night and it was well',happy
id45230,' we had requested two joined rooms as we were coming with - adults and - children under the age of two. we also told the hotel that we would need two cribs. when we arrives we were told our rooms did not have a door connecting them but were near one another. life goes on so we went to the rooms to find one was still being cleaned at -:--pm. we had come from the east coast and really needed to get the kids to bed. we had to take everything and everyone down stairs to get different rooms much to the annoyance of the front desk staff. the cribs were not in the first set of rooms so we requested them again. when we arrived at the second set of rooms one had a crib while the other did not. upon calling the front desk we were told the hotel was out of cribs. prior to our arrival we had rented a baby swing and some other gear the front desk informed is that they has not received any deliveries after calling the company we rented from they told us it had been delivered and was in a closet by the front desk. suddenly the front desk was able to locate the swing etc. we were told room service began at -. we called at - to get some milk for the kids and no one picked up and we kept being transfered to the front desk. the resturaunt only had one person working. the front desk suggested we call back in ----- mins. after the long difficult day we had had we need to get the kids in bed. we had to make our way back downstairs to get the milk. clearly not life threatening but the whole check in experience was a nightmare.',not_happy
id45231,' reserved a room for - nights feb -- & --nd for a last minute anniversary get-away. beautiful hotel nice large rooms. odd our room didnt have a toilet paper holder just sitting on the back of the toilet. also no book in the room about the hotel - ie. restaurants spa info room service menu etc. not a big deal but just quirky little things like this make me say they must still be working out the details and when they do it will be great. my hubby thought the hotel was in the middle of everything and while it is directly across from the convention center it is quite a walk from the downtown central walking district. it was cold and windy so instead of walking we tried to get our car. there is no parking garage nearby or at least that is what the valet told us when we checked in so valet parking at $---day was the only option. there were a handful of people waiting when we checked with the valet -- minutes later we are still waiting and now the crowd waiting for their car is growing. at about an hour we are still waiting the crowd is even larger and getting frustrated. my husband asked what was the standard wait and the valet told him --- -- minutes! we wound up waiting - hour and -- minutes for our car which allowed me time to consult a map and determine that the marroitt renaissance was in the center of town within walking distance of everything so we decided to move. we only had one day to explore and had already spent an hour of it waiting for our car. when i checked out they first checked out the wrong person then when they re-did charged me for two days of valet parking....:) the irony....of course they fixed it when i pointed it out. when we finally got our car a management type person approached us we explained that we were only there for weekend and saturday was our day to explore we had already wasted a good part of the morning just trying to get our car and had checked out. he did apologize and comp our room and said this was not normal. i guess if you were going back and forth to the convention center and didnt need the valet - it would be great. if you need to be able to rely on getting your car and being some where on time - id caution against this hotel for a while. there was a woman waiting with us who actually had an appointment she waited -- minutes and was already late for her appt. by the time they found her car.',not_happy
id45232,' this hotel was excellent room was small but i knew it would be everything worked. loved the cleaness the shared bathrooms were spotless the shower was brillant and the water stayed the same temp. the lobby is funky and hip. the staff were nice and the roof has great views. it is also in a lovely spot in midtown and has lots of lovely bars and places to eat around it. will be back to it again.',happy
id45233,' i booked my husband and i here based on recommendations on trip advisor and was not disappointed. this place is a great place to stay if you are looking for somewhere central to stay at that is accessible to various key sites i.e zoo marina coronado (we could see the coronado bridge from our room.) they placed us on the highest level with a corner room and we had a great view of the stadium and marina side. i would recommend this place if cleanliness location service is important to you also the concierge was very helpful and there is a great spot to eat - minutes walk from here bluepoint restaurant (highly recommend). mind your step around the bed frame in the hotel room.',happy
id45234,' i stayed at the marriott long wharf boston arriving on august - for two nights. the welcome by the valet staff was prompt and courteous. as you walk into the hotel there are two escalators one that leads you to the reception hotel restaurant bar area and elevators. the escalators are covered with a glass atrium with red trim. the first thing i noticed was how dirty the glass was. the area below is noisy so i guess this works as a sound barrier. welcome at the front desk was again prompt and courteous. i booked this stay with my marriott rewards. i have silver status and earn my points by planning meetings at the various marriott brands of hotels. this is my third time using points for a stay. my room was on the -th floor as you get off the elevators you are in the middle of the building with two long hallways running the length of the building. my room was across the hall from the elevators and the mostly passed area of the hallway. it was very noisy and i heard everything from the hallway from my room. elevator bells as well as the elevators you can hear them go up and down. people arriving at all times of the day and night you hear as they get off the elevator. it seems that when you use points you get the least favourable room available in the hotel. after three points stays it has always been the least ideal situated rooms in the hotel. the room is a standard marriott room they are almost all cookie cutter fashioned: clean with the recognisable amenities bed desk and flat screen tv. bathroom amenities and linens are the standard nothing special. i noticed that the ventilation in the bathroom was poor. the desk in the room is as always too high for the chair this is the same situation at a marriott sister brand renaissance. i hate the square pillows on the bed: they are very uncomfortable for sleeping but practical for sitting up in bed to watch tv or read. i usually just call to get more regular pillows. internet is not free and surprisingly in the lobby as well. you can but --hrs in the room for --.-- or -hr in the lobby for -.--. the hotel is very well situated and easy to access by car. being on the wharf is nice but the hotel is next to the marina where all the sightseeing tours leave making it a very busy area. walk - minutes and you are in the italian district the market district... good dining can be found within a five minute walk. my stay did not go without an incident. there was a wedding party staying at the hotel on the second night. at -am parties started forming in various rooms on our floor. the room next to mine was one of them. i called the front desk to report the noise from music ice with beer bottles in the tub; you can hear the ice moving around with the bottles. plus there were around -- people in the room talking loud. it took two calls to the front desk; security did come and warn the party participants that they were making too much noise. the music went off but more people came with more beer and it was unbearable. on the second call the front desk manager said they were busy breaking up another party down the hall. it took at least -- minutes for the hotel to break up the parties using the threat of being kicked out of the hotel. the hotel did take care of the situation but did not bother to apologies for the inconvenience not even during check out the next morning. the maid woke me up the next morning at --h-- which was the cherry on the cake that spoiled the day and drive up the eastern coast after a short night’s sleep. should the maids check with front desk too see if the guest checked out first before knocking on check out day? i would return only if i have the points available and then some. i would rather stay in the copley plaza area as i did during my last visit in boston. i had a great visit of the city boston it’s a beautiful city.',not_happy
id45235,' i love the magnolia for many reasons. it is a beautiful historical landmark which has been transformed into a supremely unique classy and -st class hotel. i have stayed there atleast -- nights in the last year. it is located in the heart of downtown houston one block from main street on texas ave.-within walking distance of several high-scale restaurants live music and pubs. my wedding reception was held in the magnolia ballroom at the magnolia hotel-houston on september - ----. i chose the magnolia for my reception venue because of its exquisite interior design excellent customer-service oriented staff and the reasonable prices. i would definitely recommend this hotel to anyone looking to stay in a posh upscale place in a prime spot in downtown houston.',happy
id45236,' i was in need of a non-smoking room that was handicap accessable and had two full or queen size beds. we had just arrived in memphis and were looking for a room for the night. i had my american express service help me with this. they called ahead to the hotel after finding one to confirm that is what we were getting since often these requirements are not listed on the website. she called the hotel directly and talk to a represenative and was assured that the accomidations were what we were looking for they were not. when we arrived i was first given a regualar room with only one bed then after i went back to say i needed the handicap room we reserved i was given another room with two beds but not handicap. after going back again i was taken to a dirty room that smelled of smoke and was told this is the only handicap room they have. all of there handicap rooms were smoking. this room was not at all acceptable. we were tired and had already pulled all of our items out of the car when we made the decission to stay in the room that did not have the accessability we needed. we did have with us a lift for the tolet but there was no way possible for the two ladies i had on this trip to take a shower safely. other problems a dead roach on the bathroom floor a pill from somebody just sitting on the floor the tv wouldnt work and had to be reset the breakfeast was ok but coffee didnt seem to matter to the people there. the hotel has the appearance of looking nice but this experience was the worst i have ever had. when i talked to the person at the counter in the moring when checking out and told him how upset i was about the room situation he said that he was aware but all of their handicap rooms are smoking rooms. everyone in memphis smokes and that most hotels are for smokers. i am not sure that is a true statement but whe you say you have something available and it is paid for you better have it. the cleanliness is in question the staff seemed more concerned with their cell phones then helping the customer. the night staff tried he knew the handicap room was bad but still if we had known we would have gone some place else.',not_happy
id45237,' first of all this is a hilton in name only! it used to be a holiday inn. then it is supposed to be a non-smoking hotel but it reeks of cigaret smoke and other horrid smells. also the rooms may afford fabulous views but what difference does it make when the windows are soaked with bird droppings? it is disgusting! room service closes at --pm! there is no food after that not even a light snack and the vending machines on each floor are stocked with drinks only!. if there is a noise problem security never shows up though the hotel operator states theyre on their way. even if you call more than once. so the feeling that there is someone there in case of an emergency is nil. the chicken that is served in the restaurant is very reminiscent of dry white tree bark. ive had much better frozen food chicken dinners. the only - things this place has going for it is the location and the starbuck is in the lobby which unfortunately doesnt carry the regular starbuck is pastries. theyve substituted them with some other stuff that looks very unappealing. especially the breakfast pastries! yuck!',not_happy
id45238,' stayed - nights and was pleased with the cleanliness of the room and friendly service provided. only complaint i would have is the parking situation. cant access your vehicle without going thru a hotel employee. historic charm abounds.',happy
id45239,' i have traveled all over the world and stayed at hotels what are called third world countries yet i have never had a worse experience than three nights at the hard rock hotel in san diego. i ended up using two rooms because the first room was above a party with a dj. i am all for having a good time but the volume of the party made the room unusable. i couldnt even hear the tv four feet from my ears! both of my rooms had so many fruit flies they were in my food and dead ones were in my bed when i went to go to sleep. i complained but never saw or heard from a manager. i only received a form letter many days later. i worked in hotels and restaurants for years and the response to these problems was unprofessional to say the least. i do not recommend anyone stay at the hard rock hotel in san diego. there are many better options.',not_happy
id45240,' the hotel is contemporary clean comfortable and in a nice location. the gym and lake view were our favorite parts. love being on the treadmill looking out on navy pier and the lake.',happy
id45241,' business trip to dell brought me to town. thought id try this place as i read it was pretty new. hotel is extremely hard to find as one has to take an exit - miles away to correctly find the place.. best to use the gps on this one. once there it is about an eighth of a mile back to the frontage road. couple of fast food places but that might be a scary walk @ night. brand new to trip advisor so i was rather thrown by all these glowing - star reviews that sound like they were lifted from a brochure. sometimes things are too good to be true. here is what i found. was told the property has only been open a couple of months. has that new construction smell. check-inn was ok but i had a very hard time understanding the clerk victoria. girl had a mouth full of marbles... and im from the south. getting up to the room it was nice and clean as everything was brand new. had a good sleep and the shower worked well enough some more pressure would have been nice. decent flat-screen with good cable lineup. breakfast was standard high carb fare and nothing special. left the following morning. my advice would be to hire more professional desk clerks maybe have a shuttle as this hotel is it is own little island and be more competitive on the nightly rates.',not_happy
id45242,' this is not a premium property. i am not familiar with other hotels in downtown charlotte but i have to believe there are better options at this price range. the property is fairly old and while relatively well maintained it is fairly basic by the standards of its peers. rooms are not large decor is bland and bathroom is what you would expect at much less expensive properties.',not_happy
id45243,' we stayed here overnight when we had an early flight the next morning. we thought the neighborhood was safe and fine not a beautiful area mostly commercial but there was a kroger down the road so it was fine. the parking area had a gate around it. the staff was friendly and very nice. our room was very clean and quiet. good breakfast the next day (your usual if you have stayed at a holiday inn express) we had an airport shuttle at our service about a six minute drive or so. then when we came back the shuttle picked us up and brought us to our car. cant beat it. great value for travellers!',happy
id45244,' my husband and i stayed for two nights during a road trip in california. the hotel is perfectly located at the union square surrounded by great shopping and restaurants. the parking fee was expensive but the same as the other central hotels. the room was very big and affordable but we were there during off season.',happy
id45245,' the service was rude hotel was not maintained ripped carpet dirty stained. they did not fix my broken toilet or loud heater. they made various billing errors. internet was slow and no tv channels. people were watching porn in the lobby. dog poop all up and down the halls. worse comfort inn ever.',not_happy
id45246,' i was a bit worried to sleep in a hotel in ny manhattan because of a previous orrible experience but this hotel is very good. cleaned room and bathroom. soft linen. it is on the -th ave in front of the empire state building so it is abit noisy but it is your choice to stay there. the room are very very small (no wardrobe and no frigo bar) but if you stay in ny you dont want to stay in hotel. i defenitely already suggest this hotel to some friends.',happy
id45247,' i stayed at the edison hotel on ---------. i have mixed feelings about the hotel. first the pros: the location of the hotel is excellent in times square near the theaters and the red stairs. since our arrival the service is excellent. from the bellman to the check in personnel all do their best to help and please you. when i check out i forgot my camera (with the photos of my two weeks road trip) over the bed. i called at -:--am to notify the hotel. they transfer me to security. i explained the situation and they told me that they will verify my room and keep my camera. an hour later i called back and they told me they already had my camera in the security area; they explained me the process to send it back to me and asked for my information to send it back. the same day the security manager sent me an email asking for my confirmation for the shipping charges. a couple of days after i received my camera in puerto rico. thomas chestnaro the security manager was super attentive!! he managed the situation in an outstanding way and for my complete satisfaction. now the cons: the room was horrible. the carpet in the aisles and the room was dated and dirty. the sheets of the beds were old and ugly. the bathroom had an awkward design. the toilet almost block the access to the bathroom. when you open the bathroom door you trip into the toilet. there was no space in the bathroom to hang the towels nor to put your toiletteries. the tub and the tiles had lime. the tub was clogged and kept the water used by my husband and two girls. when they cleaned the room they only emptied the tub just to be filled again when we took the next shower. the beds were uncomfortable. you could feel the springs of the mattresses. there were electric or phone cables exposed in one corner of the room. the air conditioner was super noisy. the hotel only have one ice machine on floor - for the whole hotel. unless you went to pick ice at -am you will not find any ice. i definitively will no go back to this hotel. there are better hotels nearby for the same or better price.',not_happy
id45248,' this hotel was just perfect for me and my boyfriend. it was located directly across from union square and allowed us to easily walk either downtown or uptown. there is a subway station directly across the street too. ive stayed at many w hotels and rate this one highly compared to others. the room was spacious with very big windows. the fitness center was great too. well stay here again for sure. my only complaint was that you had to pay to use the computers in the business center. we were just hoping to check-in and print off our boarding passes but couldnt do so without paying for an hour of online time.',happy
id45249,' yes the rooms are small but who travels to nyc to spend time in their room??? usually when i visit i rent an apartment but it was a flying visit and i was travelling alone and so a hotel made more sense having never stayed in another hotel in nyc i cant offer a good comparison but i do work in the industry and can say the room was clean comfortable and perfect for me my cuddly toy and my suitcase. the bathroom was clean the towels were plentiful and the toiletries were lovely front desk staff were always helpful offered to help hail me cabs and the housekeeping staff always had a smile in the corridor. they were to keep my luggage for me till my flight on the evening of my departure and although in the lobby they were locked and a ticket system was in place so i was it was safe. yes it is noisy at night but it is fifth avenue that is what you get for such a great location - blocks from macy is all subway lines relatively close and pretty much walking distance to everywhere. if visiting for only a few days again i would definitely return.',happy
id45250,' my wife and - yr old girl stayed this past weekend and our experience far exceeded our expectations. the only issue was a small wait that occurred during check-in and the hotel sent us a handwritten note along with a bottle of wine and some cookies to apologize for the minor inconvenience. the spa was great and went out of their way to fit in a pedicure for my wife even after they were closed. they fit me in for a massage with little notice. they let my little girl have tea service with -- minutes notice even though they normally require ---hours notice. the grounds are beautiful and the setting is serene in a bustling city. the food was also very good and this comes from someone who lived in new orleans for five years. the technology in the rooms is state-of-the-art. in short this hotel made sure we were when other hotels would have made excuses. we will be staying here again. and at about $--- a night (in reality this is more like $---- when you add in taxes valet and food etc.) it was actually quite a deal compared with some of the other socal resorts. we certainly didnt mind paying the bill. i have left only four stars under sleep quality instead of five. throughout the night i did hear what sounds like luggage carts or towel carts (something with wheels) rolling past the room. it wasnt a big deal but it happened a few times each night.',happy
id45251,' its definitely not a cheap place to stay but for the location (its right next to the - train) service and environment my family throughly enjoyed our stay! the suites were large and it was very nice having the kitchen to warm up leftovers and store baby food overnight. i enjoyed the short walk there to my office at rockefeller center (i developed an addiction to the smoked salmon brioche sandwiches and bouchon while there so i went there in the mornings even after i was done with work for the week) but also was very close to grand central station.',happy
id45252,' i pre-paid for two nights through hotels.com and upon check out they charged my husbands cc for the room that i had already paid for. i was at a conference (reason for stay) and was not able to be there for the check out. he was just told to sign and didnt realize he was being charged again for the two nights. i called the hotel - times and was treated very very very (did i say very?) rudely!!!!! i was always transfered to the managers vm and have not recieved a call back-it has been - weeks now. i called hotels.com -x is and after repeating the same info on - half hour calls and was told they would rectify and call me back both times.....guess what.....nothing!!!!! the hotel was chaoticfront dest staff was rude! and to have an attitude about a hotel that was disgustingly filthy is beyond me!! manager should be fired!!!! dont stay!.....yuck!!!',not_happy
id45253,' what an incredible stay we had. room with a bay view as relaxed as ive been in months...the main pool was great for the wife and i and very kid friendly...grounds well maintained staff quite helpful...nick helped us so much treated us like family....free shuttle to sea world twice a day spent some time in old towne sd too very cool and some great places to dine....overall one of the best weekends weve enjoyed in some time. thank you nick hilton and staff.',happy
id45254,' normally i write a lot but i am finding it hard not to repeat the other reviews so i will just sum up this place as concisely as possible: this hotel is uniquely designed with large very comfortable suites that are a pleasure to stay in. the staff is wonderful and the hotel has everything you would need from a wonderful pool to very modern exercise equipment. i loved every minute of staying there. the hotel is location is less than - minutes from the airport and within walking distance of a couple restaurants and gas stations. the airport shuttle also runs on time and they have free wi-fi in the lobby. a great experience and i cant wait to stay again.',happy
id45255,' i spend - to - days in phoenix every month on business. i have switched red roof because of their value clean rooms and how easy it is to book my room on-line. their staff is always pleasent and ready to help.',happy
id45256,' recently my friends and i stayed at the raffaello and were thoroughly impressed. the hotel was walking distance from the main shopping areas and the lake as well. the front desk was extremely helpful in reccommending places to eat and visit. the hotel itself was exquisite with a perfect blend of historic architecture and modern design. the room was spacious and had an ipod dock large flatscreen microwave and minifridge which were all great touches. i highly reccommend this hotel to anyone visiting the chicago-area!',happy
id45257,' the colonnade is definitely a hotel with a split personality. i stayed two nights at the colonnade while at a business meeting in late september and despite a room rate of $--- a night got a room that looked like a bad hold-over from the ----s. when i got to the room the thermostat was set to -- degrees (i’m not kidding) but almost no air was coming out of the air conditioning unit and the room was quite warm. after a call to the front desk clerk – who was less than helpful – i discovered that though the air conditioning had a wall thermostat the fan control was hidden under a panel on the unit itself. once i found the fan control and turned it up that problem was solved. i would have expected the clerk to know that very basic bit of information. though the temperature issue was resolved the room was still a major disappointment. the décor (including the cheap molded plastic faucets in the bathroom) was dated and showing definite signs of wear. the wallpaper was actually peeling in places the hinges on the bathroom door were rusted the tile grout in the bathroom was less than clean the shade on the desk lamp was badly cracked and housekeeping had missed some cellophane wrappers dropped on the floor by a previous guest. the rooms on the east side of the elevator bank looked better. slightly less than half the rooms on each floor (-- out of --) have been refurbished quite nicely with new furniture and carpet which have an asian feel nice wallpaper that isn’t peeling and large flat-screen tvs. the catch is they’re $-- a night more than the others and i’m told you have to specifically request a “luxe” room. (my room was considered “deluxe”. maybe that’s some sort of inside joke.) if you book a room at the colonnade through any method other than directly with the hotel there’s no way to ensure you’ll get one of the new rooms. i was told the renovations of the rest of the rooms would be completed between november and next april but there was no renovation work underway anywhere on any guest floor during my stay. hmmm… regardless i don’t think the redecorating will thicken the paper-thin walls. inside my room i could very clearly hear the alarm clock and ringing telephone of the guest in the next room. walking down the hall could easily make out conversations people were having behind the closed doors of their guest rooms. on the positive side every staff member i encountered was polite friendly and helpful (apart from not moving me into one of the newer rooms). the food both at the restaurant and catered into our meeting was creatively presented and delicious. and the service – at the restaurant the concierge desk even the bellman – was very good. so it appears the colonnade has a four-star staff; it’s just that more than half the rooms are barely two-star quality. if you’re considering the colonnade because of its convenient back bay location there’s a sheraton almost directly across the street. in any event i’d recommend investigating other alternatives unless you are ---% certain you’ll be in one of the redecorated rooms. otherwise your room might as well be at a motel -. and a tired motel - at that.',not_happy
id45258,' wonderful location and great service. room decor is a bit tired and television sets could be upgraded to larger screens and hd service. butler service was sublime. near shops and restaurants. bathroom is huge compared to other hotels.',happy
id45259,' just returned from a fabulous --night stay at the westin bonaventure. were in la to attend a trade show at the convention center so the location was perfect. provided busses picked up right out in front of the hotel. check in was a breeze and our room was ready when we arrived shortly after noon which was a pleasant suprise. our room with two double beds was comfortable and spacious. plenty big for two women and all their stuff . we had a great view of the city and the filming of a new will smith movie. i personally liked the architecture including the cylidrical shape of the towers and core. square is boring! the exterior glass elevator rides were just plain fun and reminiscent of the jetsons! weve stayed at the omni and the sheraton on previous trips. while both are beautiful hotels their dining options were limited and quite expensive. my boss (also female) and i both loved being able to just hop in the elevator (which in itself was an experience) after walking a trade show for - hours each day and choose from several great dining options. our favorite was the bonaventure brewing co. selection was so varied we could eat light or enjoy a full dinner. must haves are anything entitled maytag blue cheese and the honey pepper encrusted salmon. the garlic mashed potatoes and herbed fries were delicious. the blackstone merlot goes well with all dishes. our waiter bryan took excellent care of us each visit. the small eateries on the -th floor are perfect for a quick full breakfast or smoothie as well as night time snacks or dessert at a reasonable price. a breakfast buffet was served on the water feature floor. the hotel is also just a $-.-- cab ride from the santee alley shopping area which is a lot of fun. be sure to indulge in a hot dog with fresh guac and pico de gallo from the many street vendors. we will definately book this hotel next summer when we return for the trade show.',happy
id45260,' the hotel room was really small however it was neat and cozy. i didnt like the bathroom much it was not well kept and the bath tub looked like it was as old as the hotel!! i found the hotel itself to be classy and pretty decent. the location is awesome as it is only two blocks away from times square.',not_happy
id45261,' excellent location right next to central park one block from the subway and within walking distance to a number of museums (museum of natural history is -- blocks north whitley metropolitain museum of art and guggenheim museum are on the other side of central park). also lots of restaurants in the area; plus it felt very safe. yes the rooms arent big but i didnt expect a big room for the money we spent. and it was perfectly fine with enough space for our luggage. breakfast is included; however it is not for the enviromentally friendly: styrofoam plates plastic cutlery microwaved eggs and bacon. but the buffet was replenished regularly. the room is quite small and there was a queue at times. also dont go after -.----.-- as many items will be gone and the waffle batter was empty. free wifi in the room and the signal was strong enought to meet our demands. if you dont want to spend a lot of money but are looking for a decent clean place i can recommend the hotel. ill definitely stay there again.',happy
id45262,' stayed at jerry is for one night. it was great for my short business trip to downtown. the shady neighborhood put me on edge but the guy at the desk assured me that my car wouldnt be broken into in the middle of the night and he was right - everything turned out fine. it is not the fanciest place but i wouldnt expect that for $-- a night. ; )',happy
id45263,' great location artisticly designed great food great location and gettin better by the minute and supperior rooms. i recomend u go there (it is the new hot spot ).if you dont go then your missing out on a supperior experience in an extrordinarily new hotel with its own. i love it. sammy',happy
id45264,' we stayed - night here waiting for an onward flight. the room was clean but somewhat old and it was separated from the next room only with a locked wooden door which was a bit creepy and you could also hear everything that was being said in the next room. minibar in the room but nothing in it. apart from that the beds were nice and the staff were friendly so it is not a bad choice for a stopover. i would not recommend the hotel restaurant for dinner it was expensive and the food was horrible! but the breakfast buffet was surprisingly good we couldnt believe it was the same restaurant as the night before.',not_happy
id45265,' we did not have a good experience at this hotel at all. we picked it for its convenient location (right off the interstate) and because it had an indoor pool. overall the hotel was just plain dirty. the common areas are the worst. the pool area was pretty disgusting with standing water on the floor and dirty towels strewn about. the pool was freezing and the hot tub was not even lukewarm. someone had complained to the front desk staff about the hit tub but nothing was done about it. the front desk was only staffed with one person and as a result the lobby was always crowded and there was a line. in general it seemed like there were a lot of people just hanging around the outside and lobby. our room was ok at best. the ceiling was falling down in one area. the bathroom smelled and the frig had some nasty smelling liquid in the bottom of it. we opened the window to cool things off at bedtime and got serenaded by the cars on the interstate. it was loud! long story short even for a cheap hotel this place is nasty. stay somewhere else!',not_happy
id45266,' i stayed here for one night (july --th). i arrived around --:-- pm and was out by -:-- the next morning so i spent less than -- hours total here. it cost me $-- to park my car for a little more than -- hours. completely out of line...especially for guests already paying more than $--- a night. i had never been to lax before so i didnt know there were other lots nearby for cheaper. i could have parked all night and walked to the hotel for $--. the room was ok not great but certainly not bad either. the shower (pressure and temp) were was nice as was the coffee maker. bed was comfy enough. it was a non-smoking room but you could still smell some faint smoke as if it had been a smoking room in past years. i did have a nice view of the runway from my room (--th floor). if you are a light sleeper the noise from planes taking off was noticeable. it didnt bother me but it may bother some people. if i am ever again at lax in the future i would probably stay elsewhere.',not_happy
id45267,' we paid a bit extra for the kingsize bedroom and it was well worth the money. the room was big and the bathroom was huge. the bed was the most comfortable thing i have ever slept in and i had to take a running jump to get on it - heaven!! the hotel is ideally located walk out the door turn left and in --- yds youre on -th avenue staring up at the empire state building. only a short walk from loads of shops (not forgetting macy is) on --th st. turn right out of the hotel and it is only a block and a half to madison square gardens (there is a taxi rank outside there if you need one back to the airport). the staff were very friendly the coffee machine was ace and i couldnt fault this hotel - def recommend.',happy
id45268,' weve stayed at nine zero twice and kimpton hotels in philadelphia and seattle as well. even though they are part of a chain each hotel has a distinct personality (although they all have a wine tasting and animal print robes!). nine zero is sleek and stylish. the rooms and bathrooms are adequate size and the beds are excellent. the staff is enthusiastic and friendly. the location is also perfect for us because it is within easy walkiing distance of the quincy market area the north end and back bay. it is also convenient to the major transportation hubs of north station south station and downtown crossing. this is our hotel whenever we are in boston.',happy
id45269,' room was clean and quiet - good selection of tv channels - good wi fi breakfast was gone by the time i got there - no microwave but for the price it was a great place to stay would again - staff friendly - gave me more coffee packs when needed for in room coffee and it was bigger than a one cup at a time',not_happy
id45270,' i stayed here earlier this month while on a business trip in baltimore. our event was at the convention center which is an easy --- mile or so walk. this is within walking distance to the inner harbor shops and also the camden yards ballpark. the rooms have a small kitchenette area a living room area and then a separate bedroom and bathroom space. plenty of room. everything was clean and well-kept. there is a small convenience store-deli attached to the hotel which is great for a cup of coffee or a quick breakfast. we ate at the hotel restaurant tugs one day and this was also good. this is a good hotel and i definitely recommend it if staying in baltimore. there are fancier hotels closer to the harbor but for the price this is a great option.',happy
id45271,' no real faults with this hotel other than the heating in the room in grim. when we walked in it was set to -- degrees and felt like a furnace so had to open a window and leave it switched off for the stay. the hotel did not seem that busy and we when we booked in asked for and got a high floor room with a great view of times square. the hotel is ideally located for access to times square and other local areas and attractions such as central park and hells kitchen plus a number of subway stations. the only negative is always being approached by the sightseeing bus ticket touts when anywhere on broadway or -th ave.',happy
id45272,' this is the second time ive stayed here for business and they take such great care of me each time. i feel safe enough to walk around for dinner even at night with the hotel so close to many eating places.',happy
id45273,' i have stayed at most marriott properties in dc and nothing beats the jw on pennsylvania. the lobby is incredibly impressive and the rooms are comfortable and clean. if youre a marriott gold member the --th and --th concierge levels connect with stairs so you dont have to bother with an elevator ride for one floor. the concierge lounge was stocked with different fare each evening ranging from eggrolls to mini gourmet cheeseburgers. the housekeeping staff was also above average at this hotel. i often returned to my room early in the afternoon to find that it had already been serviced which has been an issue at some other marriott properties (mayflower). the front desk workers were pleasant and helpful and i checked in and out with no wait and no problems. the hotel is convenient to the white house (obvious from the address) the mall and several popular convention areas. if your evenings are free id suggest checking to see what the national theater has to offer since it is on the same block of pennsylvania. youre also just a few blocks from a cvs which can come in handy while traveling. this is a great place to stay on all accounts and id highly recommend it to everyone.',happy
id45274,' we were greeted by bellman who was savvy enough to read luggage tags and address us by name as we got out of taxi. the hotel is in a landmark building of the city and is ideally situated for events at the convention center visits to reading terminal market and about --- mile to many of the historic sites. the walk was well lighted at night so we felt safe. also there was a tremendous number of city police and transit police as well as another area security service in the immediate area. the room was a bit tired in that the wall paper was peeling in corners and seams and veneer on furniture was chipped off in places. it was clean and quiet. restaurant was quite good for a large hotel and prices on food were reasonable. prices on bar items was a bit steep though. staff was pleasant and helpful. in the afternoon a station is set up in the lobby to serve lemonade and citrus water to guests - very welcome after a long day of walking the city. there is a pick up station right out the front door for phlash the city is trolley service which serves most of the tourist destinations.',happy
id45275,' the good: - the location is perfect you can do a lot by foot - the hôtel is nice and clean - the front desk staff are very friendly the bad: - the food at the hotel restaurant is very very expensive (more than --$ per person) - no free access to internet (--$ per day) - to leave the car for the week (--$ per day) and finally ... the noise at night from the air conditioner woke me up each night:(( we will not return because of all those ridiculous extra charges!!!',not_happy
id45276,' seattle has a lot of hotel inn and b&b choices. we did some research on-line and found this hotel is prices very attractive. after reading various other reviews (both negative and positive) we were nervous we were going to be un with this choice. thankfully the hotel is centrally located clean and well-appointed. a good choice if you want to save money on lodging.',happy
id45277,' i had booked this room through a third party and paid in advance. at check-in i was informed of additional charges:$---day resort fee and $---day for parking. the rooms and grounds are nice and the beds are comfortable.',not_happy
id45278,' travelling by myself to new york for the first time it was so easy to find. train from newark airport took me straight to penn station and it was only a couple of minutes walk to the hotel. easy to get to all the sites great base. having the tick tock diner accessed via a door in the lobby was great - fab breakfasts! on my last night i wasnt sure what to do and chatted to the concierge. she was great and recommended a trip to the ferryport where i got dinner and a trip to see the statue of liberty by night. she told me which subway to get where to walk when i got there how to get back - everything i needed!',happy
id45279,' really downmarket. studio suite really . the decor is well you really cant apply the word decor to the room especially the bathroom which is the barest ive seen. no swimming pool which is exceedingly rare in the phoenix area. on the other hand considering that you get a room with a kitchen in a decent area of town and the price is as low as it is it is hard to complain too much. you get what you pay for and in this place youre not paying very much.',not_happy
id45280,' was in jax for memorial day weekend . this hotel is in a good location with convenient shopping and dining across the street. nice hotel bar. the room was very clean with a very comfortable bed. staff was always pleasant and helpful. this was my second time staying at this hotel and i would recommend it.',happy
id45281,' we spent four nights at this hotel and it was perfect. the room wasnt huge but we basically just needed it to sleep and shower. but it was very clean! we stayed on the --rd floor in tower - which had a lovely view of the city. the staff were very nice and helpful. i read a lot of the reviews here about the neighborhood- as long as you go to the right out of the hotel you are perfectly fine. it is your typical big city. it was a perfect location for us because we had family who lives in the city about - blocks from the hotel so we were able to walk-cable car everywhere we needed to go. if we go back i would certainly stay here again. the only real problem we had was on saturday night of our stay someone on our floor was having a party in their room and every time their room door opened we could hear them!',happy
id45282,' the staff was fantastic and took care of an issue i had with the booking company. the hotel was clean and rooms were nice. they had nice big showers and overall i had a great experience. i would highly recommend this hotel to anyone staying in the area.',happy
id45283,' stayed here with my company which was responsible for booking more than --- room nights. the trash bin in my room hadnt been emptied. the floors hadnt been vacuumed between guests (debris on the floor). asked multiple times via phone and in person at the front desk for the room to be cleaned but in the three days i stayed the floor never was vacuumed. one day the room wasnt serviced at all and after a long day at a conference i had to ask for housekeeping to bring up towels. the concierge lost a package i left for a colleague who as also staying at the hotel... it was eventually found but after much stress and worry. the italian restaurant within the hotel was very good. the valet parking was expensive but the staff were usually prompt in retrieving cars. the hotel is one of the most convenient to the dallas convention center but there are others and it is not within walking distance of much else (i.e. restaurants shops). once the omni hotel opens which will be connected to dcc the hyatt will be forced to improve their service or lose a lot of business.',not_happy
id45284,' my husband booked this trip to ny (we live in dublin ireland) for a surprise for my --th. the hotel exceeded our expectations. firstly one of the staff on the front desk jada-lee was absolutely wonderful. it was my birthday on the day we arrived and she organised a card beautiful chocolates and a birthday cake. the room itself was modern bright and very roomy the bed was so comfortable (which is not often the case!) the bathroom was very large with walk in shower and double basins the only problem in the shower was the water pressure (which was quite low). the bar attached to the hotel served great food at great prices and seemed very popular every night we were there and all customers were well looked after by the friendly and efficient barman john. the location of the hotel is perfect close to grand central station and lots of different retaurants within walking distance (mexican chinese thai italian etc). this hotel has everything going for it fantastic staff location atmosphere and price. we cant wait to go back... big thanks again to jada-lee for making our stay so memorable.',happy
id45285,' this is about the sixth time i have stayed at this hotel since it opened less than a year ago. the property is very clean classy and comfortable as you would expect from a much more expensive hotel. the staff is extremely helpful. i am handicapped and during my last stay i fell in the bathroom and needed assistance. the desk clerk very quickly and cheerfully responded to my request. could not ask for better service. i highly recommend this hotel and will return without reservation.',happy
id45286,' i am truely amazed this hotel has only been open for just over two weeks. everything was perfect. employees where amazing and the location of the hotel is perfect. i will make this hotel my choice accomodations while in phoenix.',happy
id45287,' the milford plaza is an excellent hotel for the money.. the rooms are small but there big on looks.... very clean bathrooms clean beds floors etc... overall the milford plaza is a great find when you want a place to stay close to times square and do your activities ..... a+++++ (stayed in room ---- great room good view) just my opinion on the hotel some people have different views on this but come see for yourself.....',happy
id45288,' great service huge --room suite w- a king bed great pool great breakfast great sauna...everything about this place was absolutely ideal and then some!',happy
id45289,' booked this room for a family member during our stay in houston. she was please with the accommodations and the friendly staff. the cookies are always amazing! the valet was definitely on top of things. very busy place; not sure how they keep it all together. before you can think to open you door the valet was there to welcome you. i loved it.',happy
id45290,' was up from florida with my -- yr. old daughter to visit family in the suburbs and took her downtown the last - nights to get our city fix. the hotel palomar staff were the friendliest hotel staff i have ever encountered. friendly smiles and a warm welcome upon check-in -they gave my daughter a coupon for free milk and cookies from room service which she happily ate on our second night. the rooms were decorated with a cool urban vibe the bathrooms were particularly nice and the overall renovation of this building came out great. the elevators were very fast making the trek up and down from the --nd floor a breeze. the location is perfect - right where you want to be downtown - close to rittenhouse square and about -- blocks from the historic area. the philadelphia dining scene is amazing and the palomar is right in the middle of it all. we will happily go back next time we head back up to philadelphia.',happy
id45291,' great hotel did not want to leave the spa or the lounge on the --th floor. chicago definitely lived up to it is reputation. great food shopping and art. hotel in great location.',happy
id45292,' this is the smallest room of my life. no kidding. thank goodness i have a toilet. not all rooms do. more like a prison. cell.',not_happy
id45293,' my - teenage granddaughters my daughter and dil (and me of course) stayed ---------. we had one suite with adjoining standard room. this is a charming hotel great beds wonderful staff breakfast was delicious and waiters sooo nice location perfect!! staff could not be more helpful. asked for extra pillows and towels and had them in -- minutes. i want to mention andre monique eric and michael (managers) for their professionalism and charm. we stayed at the kimberly in ---- - only the blakely from now on - worth every penny and i thought rates were ok given what we experienced. i do not have one negative to mention. i hope a glowing report does not mean well have difficulty reserving for our next visit - ponte vedra beach florida',happy
id45294,' i really like this hotel. i have stayed on business a couple of times previously and have always enjoyed staying here however i found my stay this time to be better than the previous stays. service was excellent the room is so modern large and comfortable. i especially like the bath with all the wonderful amenities. the wonderful rockwork and fixtures for the tub along with the great mood lighting just made it too inviting not to have a leisurely bath. housekeeping was very punctual. i found myself needing a band aid as i was about to leave the hotel for a meeting and called housekeeping to see if they could get me one. in less than one minute someone showed up at my door with not just one but three band aids and in the exact size i had specified. great service friendly staff beautiful hotel. the location is also great.',happy
id45295,' we booked this room b-c of it is location to carowinds and the rate. (get a room with a balcony overlooking the pool.) front desk agents were young. fresh and very helpful. i would complain about the $-- for a breakfast that should be free but im a late sleeper and never plan for it. coffee in the lobby in the evenings is nice. there is a jack in the box right next door wasnt that good but was cheap. there is also a starbuck is just past the box but it closes at like -pm. plenty of room for a fridge and microwave but neither was found. (which changed my - star to a -) the free wireless in the room was great! i would stay there again if i needed to be in that area again.',not_happy
id45296,' our weekend was so fabulous!!! from the room to the grounds to the service of the staff it was above and beyond all that we could have expected. the resort was layed out perfect and attention to every detail was clearly paid attention too. we will be visiting this resort many times a year for sure. it was absolutely perfect!',happy
id45297,' i just want all who seek info on this establishment that i have had medical attention after i checked out due to bed bug bites on my head and both writs. they were not bad but none the less they were bed bug bites',not_happy
id45298,' the hotel was very nice and in a great location. the closest metro is about a - block walk at foggy bottom. dupont circle is more like --- blocks so the name is a little misleading. but it was really no problem. we did lots of walking on this trip and if you really want to see everything you should be prepared to do the same unless you want to take taxis everywhere and that gets pretty expensive. the metro really couldnt be easier to use but isnt always the most convenient means of travel depending on what you want to see and do. so back to the hotel. we were there for - nights and for the most part had a great time and no problems.very nice lobby all of the staff that we encountered were super friendly and helpful. nice little lounge that we stopped at every night after hours of sightseeing for a glass of wine. the bartender ali was especially friendly and fun to talk to. illy coffee conveniently attached to the hotel for our morning cup to go. our room was not huge but was plenty big enough and clean. we had two problems that ill mention but i doubt it is a regular problem. the blow dryer blew out the outlet in the bathroom and wouldnt work for more than a minute in any other outlet without being reset. that was fixed before we returned to the room. the -nd problem was a lot more troubling. we got to our room after midnight one night and tried to go to sleep but someone was parked in front of the hotel in the turn around lane with doors open and music blaring. we were on the -nd floor and the music was impossible to ignore. we could see from our window that there was someone hanging out next to the car drink in hand with no immediate plans to leave so we called down. we were told theyd take care of it but -- minutes later they were still there and had to call again. there is no way that everyone in the lobby wasnt aware this was going on. there is really no excuse for allowing that to go on at all much less for as long as it did. i dont expect that at a place this nice that we paid good money for.',happy
id45299,' just returned today from sheraton dallas and was extremely pleased everything. our group just loved jackie that worked in the club lounge. she was one of the friendliest people i have ever met and made the trip so much more enjoyable. everyone there went out of their way to make it a great stay. we had a problem with our transportation (infinity sedan and limos) not showing up as scheduled to take us to the airport. luckily for us the - guys out front helped us quickly set up alternate transportation so that we would not miss our flight. i was so stressed out that we were going to miss our flights that i did not notice their names. however if it were not for them we would have missed our flights since our prearranged transportation was not reliable. thank you to ms. jackie and the rest of the staff fro making this a wonderful visit!',happy
id45300,' i enjoy going here because the location is right on the beach and walking distance to many attractions. including restaurants bars etc.',happy
id45301,' having stayed at this hotel -- years ago and again just recently for a wedding we were in town for i can say that the rooms could use a facelift. they were certainly nice and clean but the feeling is not that of a --st century hotel. the hotel does not offer complimentary wi-fi which is very old school in my opinion. (it is available for a fee.) room service for breakfast was going to cost $-- plus so my husband ran downstairs to the coney island (on the hotel premises) and picked up - fabulous morning meals for less than $--. mmmm. breakfast in bed. we did not eat in any of the hotel restaurants so i cannot comment on them. the lobby bar was nice but service was rather slow even though it was not busy. so i would say that our stay here was just so-so not real memorable. i would probably suggest this hotel for those attending downtown detroit events but not for a fun weekend get-away.',not_happy
id45302,' stayed - nights for the first time this past month and have nothing but great things to say about our stay! check in was easy we requested a first floor room with high chair and play pen and our requests were all handled. we also requested a late check out that was accomodated as well. room was clean and noise was never an issue (we were right across from the ice machine and never heard it). resturant was a little high on some of their premium drinks and our baby had black feet and legs from crawling (which means the carpet was dirty) but those were the only two issues and they will not keep us from making this our #- getaway annually! make sure you take plenty of sand-water toys and plan to spend most of your time here because everything you need is right here!',happy
id45303,' just returned from - nights. the hotel is very nice and in a great location. compared to other hotels in the area the $-- a night rate from priceline was a great deal. i do however have to say the the staff here was one of the worst i have dealt with in all my travels. i have never seen such a pass the buck non-caring staff at any hotel i have ever stayed. if location is all you are looking for i would recommend. however if you are planning on assistance from the staff on any matter i would stay elsewhere.',not_happy
id45304,' service was great the housekeeping staff was friendly and right there if you needed anythng room was ok nothing special but clean for sure. location was great not to far from the beaches but not crowded or noisy.. pool and spa clean and relaxing.',not_happy
id45305,' i am in new york for business often and i have stayed in multiple top rated hotels. the library hotel isnt special or great new york city experience. i found myself if in a neighborhood without character. the main selling point of this hotel is that youve got books in your room to look though. honestly? i had -- books in my room of no particular interest to anyone. i love to read and can think of better ways to connect with your literary side in new york city. attend a reading by an author or visit one of the boutique book stores in the village. just dont purchase this hotel based on some great book theme.there is a library upstairs but that feels like kicking around grandma is attic with strangers. each day the hotel puts out wine for the guests and some simple snacks. it is convenient to have munchies in the hotel but other nyc hotels have much nicer spots for a glass of wine. it just wont be included. the hotel has a huge collection of dvds you can borrow. that is a nice touch but the tv is a tiny model from the early -- is. the room was tiny by nyc standards and get the feeling those who book the highest floors experience all the luxury. i didnt hate it but you can have your socks blow off elsewhere. the one nice thing is that there are two work stations upstairs where you can get on the internet for free. that is a gem in this world.',not_happy
id45306,' our group of -- stayed in this brand new hotel on jan ----- with members of the group arriving and departing at different times. the staff was extraordinary recommending restaurants helping us load a van with luggage making photocopies and recovering a dropped glove when one of us entered a taxi returning the glove later in the evening when we returned to the hotel. a gorgeous fresh floral arrangement filled the lobby for a fragrant greeting. the third floor club level contained a pool table on one side and complimentary coffee tea and cocoa and newspapers on the other that were available ----. we found it spacious and comfortable. the rooms all had stainless steel appliances and cookware. we used both fridge and microwave but did not cook. coffee pots were in each room with complimentary coffee and tea. the bathrooms are small but adequate. there is complimentary internet service and a plasma screen tv. the orange line is a block up the street with the times square subway station a five minute walk away. bryant park is one block. there is a deli-convenience store across the street and a duane reed two blocks away. the front desk has complimentary forgotten toiletry items in case of emergency. there is a light supper offered mon-thurs early evening but we did not partake. there is no restaurant in the hotel other than the complimentary full breakfast but there are many places to eat within a few blocks. we found the rooms quiet. the rooms on the --th --th and --st floors had great city views but the --th floor room curtains were best kept close due to the office building across the street and the side of a brick building next door. i would highly recommend the nyc residence inn not just because it is sparkling new but because the staff is so friendly and helpful. i will definately stay there again.',happy
id45307,' the omni shoreham is an institution in the washington area and unfortunately like most washington institutions it’s a little tarnished. first it’s in a great area. convenient to downtown and the zoo and very close to the metrorail. it’s also near some great casual dining places and a stone’s throw to the rock creek park with a great bike-jogging path. the interior of the hotel is splendid and the layout is grand. but i was very disappointed in the room conditions. the carpeting in my room looked terrible with spots stains and bleach marks. the carpeting looked like it had never been cleaned. the bath also had mildew stains in the tub surround. both of these maintenance items should be easily attended but the omni may have spent big bucks on renovations but little on routine cleaning. on the positive side the room was spacious and they feature free wireless internet access. the restaurants are upscale for hotel dining but there is a coffee shop and you are close enough (walking distance) to a wide variety of restaurants so you can easily skip the in-house establishments. if they replaced the room carpets and paid some closer attention to the routine room cleaning the hotel could easily deserve a four-star rating.',not_happy
id45308,' we were attending a car show and stayed at the detroit marriott at the renaissance center. the hotel is ideally located on the people mover. you can access the whole area by hopping on the people mover and going wherever you need to go. it was really convenient. the hotel was very nice. we received a breakfast with our stay and it was definately a bargain. the hotel is modern and the room although a bit small was tastefully decorated and very clean. i enjoyed staying there and would recommend it.',happy
id45309,' stayed at this hotel for a convention that was located within the hotel. the concierge gave great recommendations for dinner from the best pizza to best steak in town. he was spot on every time. the hotel is nice and if you can get a view of the river and lake michigan it might be worth the price. otherwise id look elsewhere. one of the more expensive hotels in which weve stayed but definitely not one of the nicest.',not_happy
id45310,' ive stayed at other hotel indigo locations so decided to stay at this one knowing it should be a great experience. there were a few *but is* to our stay but the hotel management was able to fix the problems and all was well. room was great! (- king bed) nice view! clean roomy fresh very comfy bed! in room controlled a-c. the windows do open a little bit so you can let fresh air in if desired. sheer curtains as well as a light blocking blind available. hotel itself was really nice rooftop bar was okay it was completely closed in which i wasnt expecting but staff and drinks were great! front desk staff were amazing! housekeeping was really fast and nice whenever we called down to ask for something or made a special request (extra coffee shampoo etc). we had a room rate which included breakfast - i do not think i would ever book the breakfast rate at this particular hotel again. the food was muh it was....just food. for the most part it wasnt horrible - it definitely wasnt great or very flavourful. our last day of the stay i ordered eggs benedict took one bite and left it on the table - it was inedible which was a huge disappointment! staff in the restaurant were less than desirable. service was sub par every morning felt rushed and got a feeling of spacey from both wait staff we dealt with. on this last day of our stay nobody sat us despite two staff working and then seemed shocked we had showed up (nobody else in the restaurant was eating - other folks were doing some work on their laptops at window tables may or may not have had coffee). once our food was served we never saw or heard from them again one was preoccupied on her iphone the other reading a magazine at the bar so i wasnt even able to inform them of my dissatisfaction we stood up and walked out. thankfully the area is amazing and about a - minute walk away we found an awesome hot bar-fruit bar place and filled up on some delicious eats. the safe in our room malfunctioned on us and kept resetting itself (combination). the engineering department had to be called to our room six times in a - day period this was beyond frustrating delay causing and a pain in the butt one of the two engineering staff was pretty rude to us but after a small report to the hotel management it was generously rectified. this was a small detail more of an annoyance than anything at the end of the day. the hotel offered both to switch our room and the safe itself but due to the timing of the malfunction and our checkout - it was just a waste of time to do much more about it. loved the area of the city! it is just far enough away but just close enough to the major tourist hubs (time square penn station port authority if needed) if you are interested in that all kinds of food trucks and restaurants really close by. several pharmacy locations. nearest subway is a half block and heads straight uptown to time square or downtown towards chinatown. great area just to explore. trader joe is and whole foods within a ---- minute walk each way if you want to grab some snacks or groceries for the room. if you wanted to walk up to time square it is ----- minutes straight north depending how fast you walk. - star rating is based on the bad service in the restaurant and rude engineering guy - otherwise this hotel definitely deserves a -. we will definitely stay here again! our room rate was very reasonable for the calibre of hotel amenities service (restaurant not included!) and area.',happy
id45311,' i had to change rooms - times during my stay. i requested a room on a high floor with a city view and upon arrival on -------- i received a room on a high floor with no view. i tried to call downstairs and the phone in the room did not work. i went back downstairs to the lobby and requested a room with a view. i then received the room with a view (room ----). i checked in and went out for the day. upon my return at --:-- pm that night i proceeded to take a shower and discovered that there was no hot water. i called downstairs to report the issue and was told to let the water run for -- minutes. it ran for over -- minutes and never got hot. i went downstairs to talk to the front desk and the desk clerk gave me another room (room ----). i then requested a shower cap from the front desk and it took over -- minutes for one to be brought to my room. i have always had a shower cap ready and waiting for me at all of my hampton inn stays no matter what city i’m in. on -------- i bought - brownies from chelsea market in ny and brought them to my room. two of them were individually wrapped and the other was not. i left my room at -:-- am on --------- and did not return until -:-- pm. upon returning to my room i found that one of my brownies had been eaten by the cleaning staff. i reported the issue to the front desk and was told to talk to the manager the next day on ---------. so the next morning i tried to reach the manager and was unsuccessful as i was only able to talk to the front desk. the lady at the front desk offered a full free night which was applied to my bill. although she offered the free night as a consolation to the incident this does not completely solve the issue. i am appalled and upset that i left something in my room only to return and it was not there when i got back. this is extremely unsettling to me. i know that it is just a brownie and may seem unimportant to the hotel staff but it scares and bothers me to know that i left something in my room and it was taken by the time i got back. principals morals and trust are very important to me and if i am staying at one of the hampton inn hotels then i dont expect to have anything stolen or taken from me. i also dont expect to have to change rooms two different times and i expect hot water and the room i requested ready for me upon arrival. apparently the hampton inn-manhattan times square south is a new hotel and they have already adapted to having thugs on their staff. the location was convenient and close to times square. as for space...well its new york city so space is limited everywhere so no complaints there. as for the area there are no safe places in nyc so you just have to be careful and watch your surroundings. the elevators were slow and annoying. overall the interior of the hotel is nice and - out of the - days i stayed there the room was clean. i did have one bad cleaning experience where i came back to my room to find the ice bucket had not been cleaned and the bathroom had not been thoroughly cleaned as well. overall i would recommend the hotel for convenience location and a fun time just dont expect hot water on the --th floor and dont leave anything sitting out that you want to keep.',not_happy
id45312,' location of this hotel is fantastic - as usual marriott satisfy my needs - comfortable & clean rooms - the first impact when you enter the lobby is absolutebly impressive - i loved all the colours and the overall impact - they did a good job. they do have in-outdoor pool that i did not use - breakfast at the ---- bistro is good. yes surely will recommend - you have great view of the bay from the room close to the market and almost everything',happy
id45313,' i chose this hotel as my usual hotel in ny was full and could not have been more pleased to find a modern comfortable room for myself patner and son with complimentry breakfast. the staff where efficient and friendly. location is close to a subway and just --mins walk into little italy and china town. excellent - nights for the money would recommend.',happy
id45314,' - adult ladies stayed here from may --th to may --st. we checked in at --:--pm and our room was ready even though check in wasnt until -pm. we used valet parking at the adjacent lot and it cost $----- hrs for my suv. very convenient with all our luggage.',happy
id45315,' excellent inn for the price. great amenities at a cheap cost. microwave mini-fridge complimentary wi-fi cable tv. clean nice looking comfortable bed desk couch nice bathroom. very satisfied.',happy
id45316,' i stayed there at comfort inn for - weeks.i liked it so much yeah its small but i found everything i needed. the staff was just awesome! all of them were so helpful and friendly. i will defiantly going to stay there if i had a chance to go to new york again. as for it is location its only - minuets away from macy is. it also had a free breakfast every morning there muffins were so good. i just have a little tiny request somebody must tell the dark skin with a brown hair lady standing at the first desk to smile yeah she is helpful and everything but if she had a smile on her face if i asked her anything it would be better.',happy
id45317,' i have stayed at this hotel a number of times since it opened in ----. i first booked it when it hadnt opened and got a great deal as an opening special purely based on the chain and the fact it was on --th and -th which is the heart of the theatre district. from the time that i checked in i loved the place. the staff were the best that i have had in nyc as they had a natural level of friendliness as well as being professional. it also helps when you remember their names and conversations that you had previously. i think it even helped on one occassion that i was checking in the stephen who grabbed my bags from the cab introduced me to the reception staff and low and behold an upgraded room to a junior suite came my way. didnt bother with their restaurants or bars as i prefer to explore nyc than stay in my room. there is an entrance to the subway on the opposite corner and plenty of convenience stores nearby. as you have to cross -th street to get to the theatre district you dont get a lot of foot traffic which i like. it also means that you dont get a lot of taxis and other cars going past. great hotel.',happy
id45318,' my mother & i stayed here - night recently because it was close to her doctor is office but really enjoyed our stay. the place is very quaint & has beautiful grounds. it is conveniently located right off highways --- & ---. every room has a small balcony & the rooms are very spacious & clean. the staff was very friendly & helpful. there is wifi as well as a buisiness center with free internet to guests. the on-site restauranttula is was very nice & the food was excellent. they offer a shuttle to universal studios & several other locations. we will definitely stay here the next time we are in the los angeles area.',happy
id45319,' stayed here for a business function and had selected the palomar for it is location. ive stayed in these hotels in dallas and san francisco and have always been pleased with the rooms and the service. modern comfortable plenty of amenities in the bathroom always a plus. the service is friendly without seeming overdone. id stay here again.',happy
id45320,' i attended a three-day conference that was taking place at this hotel and so i stayed there as well. id say it is a great place for business travel but i would consider it less appealing for vacationing as it is a fair distance from boston is typical main attractions and historical center. most of the guests at the hotel seemed to be there on business. i know that there was at least one other conference also taking place at the hotel. as i walked around the area both during the day and in the evening most of the people that i saw were in suits. as a business traveler the proximity to the airport was ideal. you really couldnt get any closer. it was just across the water and i could watch the planes taking off from my room. i was on the top floor (--) facing the water and part of the airport and based on conversations with other guests it sounds as if i had one of the best views the hotel offers which was just so-so. in addition to the airport and a slice of the water i could see parking lots filled with industrial shipping vehicles and a couple new luxury buildings. i found my room to be a little on the small side but it was clean and well maintained. the room decor was subtly nautical without being over the top. the lobby of the hotel is sleek urban and modern--although it felt as if the decorators were trying a little too hard (i mean...a fake tree in the center of the revolving door?). the staff was very attentive polite and helpful. i would venture to say that it was some of the best service ive ever received at a hotel. the only real downside for me was the room service. i ordered dinner on one evening and while the food was good it arrived cold. i never ate at the actual hotel restaurant on the main floor because there were a handful of other options a half block away. if youre looking for a delicious dinner during your stay i would highly recommend temazcal cantina which is just around the corner. it was the highlight of the trip. it is an upscale mexican restaurant with a diverse menu of impressive and inventive dishes and a large array of cocktails. all three of the people with whom i dined were very very with it as well. if you do have some extra time on your hands the hotel is a ---minute walk to the boston institute of contemporary art. one of my conference is evening networking events was held there but unfortunately i didnt have the opportunity to see any of the art because we were in an event space separate from the galleries. the next closest attraction is probably the boston aquarium which is a good ---minute walk. i attended a reception there and enjoyed the penguins various types of sharks the enormous sea turtle giant rays blowfish etc. it is an interesting place with an unusual design (a spiral ramp takes you around an enormous tube-shaped tank allowing you to get incredibly close to the sea life). all in all i recommend this hotel for business travelers and anyone looking to be close to the airport. if your priority is tourism youll probably be happier if you stay in an area closer to the action and-or the historical sites.',happy
id45321,' we had a quick getaway from los angeles with our -- month old. we chose the argonaut based upon the reviews on tripadvisor and the hotel was perfect for us. for a family with a young child or even without children this hotel was in a great location. close to the tourist area of fishermans wharf but just far away enough to be quiet. by far this hotel was an a++. the staff was amazingly friendly and accommodating. the rooms are super super clean and roomy. the manager is an amazing person who is keeping this place perfect. we will be coming back and will only stay here. child friendly couple friendly solo traveler friendly. simply the best around!!!!',happy
id45322,' i recently needed to stay in san fran for business and the st. regis is proximate to my firm is office. the overall location is fine as well. the muni station was just a couple of blocks away and the f line just up the street. i was very pleased. everything i needed for business purposes was available and convenient. i will set aside (well almost) my pet peeve of high end hotels charging for internet when mid-range hotels do not but that is not unique to the st regis. common areas while very modern were nonetheless warm and inviting. service was excellent and friendly. my room was very comfortable and quiet. the shower is outstanding and the bathroom spacious. when i told the front desk that i was extending my stay and that my wife was joining me for the weekend they offered to move me into an upgraded room. these folks know how to win your loyalty. make me look good to my beloved and you get my repeat business in a heartbeat. plus the room was so pleasant to my wife it resulted in her choosing to use the hotel spa as well. highly recommended.',happy
id45323,' we travel to new york -x a month and thought wed like to stay at the library hotel since we saw the establishment on the travel channel. my girlfriends and i visited the hotel for a long weekend. however it was a cold weekend and the heat was just not sufficient in the hotel. guests kept talking about the cold we all wore our coats in the public rooms and froze in the bedrooms. people laughed each morning at the beautiful breakfast buffet about how they kept warm the night before. hotel didnt acknowledge there was a problem till the -nd day. the lobby staff even joked about the cold. not a funny joke to a guest paying the bill. quite unprofessional. finally the staff offered portable electric heaters to guests for their rooms. everything else was perfect. clean beautiful crisp and charming. however i wouldnt go back because the management didnt handle the heat problem in a professional honest manner.',not_happy
id45324,' we experienced hurricane sandy and as a result got to also experience - separate kimpton hotels! loved all of them!! i adore staying at a kimpton property - you are always greeted like a very welcomed and valuable guest and this hotel was no exception. the lobby is the largest of the - we stayed at this trip (the muse -- park avenue and ink --) and the rooms were the largest and most modern of all - sites. same hour from - -- pm every night. same welcome to well behaved pet guests staying with (well behaved) human guests! (always a bowl of water and a few doggie treats at the front door). we had a drink on the roof top lounge post hurricane and the views are amazing looking west back into the heart of the nyc concrete jungle. location is definitely off the beaten path from the typical times square-broadway location but we walked everywhere during our stay and it is a lovely safe residential area you walk thru to get back to the beaten path of the nyc tourist sites. maybe -- - -- min walk at a normal pace to get to -th ave... completely manageable even in the post hurricane weather we were there for. the room was an upgraded premier king studio suite. wow!!! gorgeous!! loved the shower - rain fall shower head plus hand held spray. very modern - glass-tiles-granite-double sinks. the bed and the furniture were excellent quality and very comfortable! cant get away from street noise no matter where you stay in nyc and this was pretty manageable to sleep thru. we both loved this property just wish it had been closer to the things we wanted to see... but id still return here and stay again - in a heartbeat!!!',happy
id45325,' i stayed here for - nights in august -- and overall it was a good experience. i booked it specifically because it is supposedly located away from the tenderloin district but discovered that this was not really the case when we arrived.the surrounding area (for a few blocks) is not the best in the world and i would not reccommend loitering around outside or being outside late at night.however was happy with the motel itself.the room was bigger than expected clean had a tv and a mini-fridge (which was a god-send) and a clean bathroom.the bath doesnt have grippers on the tub though so it can be very slippy when showering.the staff were extremely nice and did everything to help us find buses or attractions and provided free maps.bear in mind they do not have facilities to store your luggage after checkout. i would stay here again but if youre easily bothered by seeing addicts or homeless people around then maybe stay somewhere else.',not_happy
id45326,' my daughter and i stayed here over thanksgiving weekend. the price was very reasonable and there was free parking in an upper and lower garage that both felt safe. our room was huge and we had no complaints about cleanliness. the room had a coffeemaker hair dryer and iron. we felt that the location was very convenient but that may have been because we had a car. i dont know about it is accessibility to public transportation. my only complaint would be that i had called before arriving and asked if we could hook our wii gaming system to the tv in the room. i was told we could but actually were unable to do so. i had gone through the trouble of disconnecting it from our tv at home and had rented extra games that we couldnt use so this was a real disappointment. the flip side of our problem though was the man at the front counter was very nice in trying to help me figure out how to get the wii to work on the room tv. i would definitely stay here again and would recommend it to others.',happy
id45327,' rooms are nice and spacious. clean and bright. i had problems getting the wireless internet in my room and they moved me to another room where i got it and i am with the results. two nice gentlemen at the reception who had to deal with me after i wasnt about not receiving the internet in the old room.i have stayed in -- hotels throught america in the last - months and cant complain about this hotel. good location and price for the area. boston hotels are not cheap but this hotel is reasonable. if there is a funny smell in the halls i cant smell it. maybe its coming from the chinese restaurant downstairs. overall its a nice hotel.',happy
id45328,' we stayed at the hotel palomar for - nights. i booked an executive king room directly through the hotel is website. pros: enjoyed the location and proximity to the metro. the evening reception is nice. plenty of wine and people seemed to mingle. the room was large. cons: tiny window hidden behind a column meant that you could not see the window from either the bed or the sitting area. this made the room feel like a very large very dark closet. room was above an alley that was full of beeping service trucks in the middle of the night. front desk staff seemed fairly unhappy bordering on unfriendly. my unhappiness with the hotel is almost entirely due to the room. i think if i had been in a room on the street-side of the hotel id probably give it at least - stars.',not_happy
id45329,' this hotel has the most comfortable beds ive ever experienced at a hotel. it is a beautiful property. the rooms are very spacious. we had an excellent view of coit tower and the water. room ---- has a skyline view - ask for it! they have special touches such as giving you the weather report every evening for the next day leaving fortune cookies in your room turn down your sheets provide many blankets and extra pillows. additionally the concierge there is very helpful. the location is good just a few blocks from the embarcadero ferry building which by the way has excellent food markets and restaurants. this hotel is always clean and quiet perhaps that is because it isnt located by tourist zones. this is my favorite place to stay in san francisco.',happy
id45330,' i stayed here in march ---- and loved the hotel. the staff was very friendly and accommodating. the room was nicely appointed and had tons of amenities (like the stereo which i did not expect but used every day). housekeeping was awesome! after i checked in they actually came to my room to make sure i was comfortable and had everything i needed. this hotel is perfectly situated in the center of boston. it is across the street from boston common and close to the t. there are restaurants coffee shops shopping historic sights everything within a - minute walk in any direction. i would definitely stay here again.',happy
id45331,' absolutely the best: rates customer service location and comfort. food was great! the staff thre is the best all-round ever from the housekeper to management. i felt like a queen!!! you cant go wrong staying here i certainly would rebook in the future!!!',happy
id45332,' stayed at the courtyard fisherman is wharf with the family for - nights. overall not a bad place. we had a room facing the inner courtyard which was requested as a result of other reviewers complaints about noise in rooms facing the streets. not exactly noise-free but reasonably quiet. the biggest plus is the location which cant be beat. it was conveniently located within walking distance from the wharf ghirardelli square and the hyde st. turnaround for the cable car. further away but still within walking distance was lombard st and little italy the bay tour and alcatraz boats. walgreens on the corner the f line trolley around the corner the parking lot all convenient. the hotel itself was dated and could use freshening up. the front desk staff was very polite. there was no rollaway available for the first night which made sleeping arrangements uncomfortable; we were not assessed an additional charge for the rollaway for the rest of the stay which was a nice recompensation. the toiletries are paltry really small bottles of shampoo and conditioner not enough for a whole family. when we requested more toiletries we were sent a couple of extra rolls of toilet paper so a more specific request had to be made for shampoo et. al. during our stay a seal broke in the toilet causing it to flush too hard swirling water all over the bathroom not a pretty sight. on the other hand the maintenance people were very prompt and very apologetic and repaired things quickly. the coffee and newspapers in the lobby were great as was the tv and the internet access. we didnt eat in the restaurant opting for denny is (pricey) and ihop a few blocks away (better deal) for breakfast daily.',not_happy
id45333,' stayed - nights. got a decent rate using a friends and family code. check-in: staff not pleasant or welcoming. rather indifferent and cold.in fact only the doormen were pleasant. room was on the third floor but adjoining to rooms on either side so not ideal. i suspect becos of the cheaper rate(which was still far more than other -*stars in the area) we were put in this room. the person on one side was obviously a night owl and then the traffic and trucks etc started early on the sat. morning so we slept poorly. room service: ridiculously expensive.quite frankly it was appalling and a rip off. we knew before we ordered what the prices were but when one orders croissants(- in an order) one does not expect to be sent - mini croissants literally about an inch and a half long and half an inch wide. - teas - order of croissants and - order of english muffins was $--. i did not object to paying as i did not want to trek to a coffee shop but this was just disgusting. there is bagel place across copley square and an au bon pain nearby so for the next to days we went out for breakfast. needless to say for a --- of the price we had way more food. lobby is gorgeous however rooms are rather tired and dated. carpet musty . paint peeling in places. baseboards need a good wipedown. bathroom: large but balloon valences in a sheer fabric and that do not close fully are not suitable especially when you are on a lower floor. hopefully noone got a birds eye view . tiling was kinda weird and not co-ordinated which also hinted that this was possibly a sub standard room. i cannot imagine anyone paying full price for it. bathroom had ample towels soaps etc. room also had an iron-ironing board. room safe. free internet if you are a pc member which we are. i have stayed in other fairmonts banff lake louise jasper bermuda and this was our worst experience. the tacky room service breakfast is enough to make me opt for another brand in future.the grand foyer lovely old building and location is not enough for me to recommend this hotel choose the marriott sheraton or hilton just up the road.',not_happy
id45334,' nice hotel just a short walk down the hill to the piers with their shops and restaurants the aquarium ferrys and boat tours etc. also close to pioneer square pike street market and lots of shopping with department and high end stores nearby. we were upgraded for a nominal charge to a high floor with beautiful city view on the concierge floor with evening snacks and breakfast which made it worthwhile. the staff in the concierge lounge was very accommodating and friendly. parking was expensive as it always is in big cities so that was to be expected.',happy
id45335,' we took our two boys with us to phoenix in november ---- and decided to try the jw marriott. the staff was very friendly and promptly found us another room when we asked to upgrade so we could have more room. the grounds were very well manicured. the pool areas were very clean and never over crowded. there was plenty of room even though the resort was sold out. the resort is within walking distance of a shopping centre with several restaurant chooses. the resort offers lots of things to do. along with the several swimming pools there are tennis courtsa family center which offers games such as table tennis and ball toss and a large grass area that is great for tossing a football or kicking a soccer ball with the kids. we were all very relaxed and comfortable in this resort and would recommend it to anyone looking to get away for while.',happy
id45336,' this is a top hotel. great service and comfortable surroundings. great location. easy to walk to times square.',happy
id45337,' i just returned from a --day stay at the sofitel los angeles for leisure. the room was well-appointed the bed incredibly comfortable and service was excellent. since our visit to la was primarily to visit friends we did not spend much time in our room except to sleep. our room was located on the -th floor facing the beverly center. that said not once did we hear any noise from the street. hallways do resonate sound so i would recommend staying away from the elevators. we did not eat in the restaurant but did go to the lounge a few times. the lounge area is nicely appointed with comfortable seating areas for you to enjoy cocktails with friends. the only major drawback that we experienced was that our visit coincided with the annual testing of the electricity and fire alarms. we lost electricity briefly after - am and the fire alarm began going off at -:-- am. however the hotel was very good about notifying us in advance of the testing by leaving a note in our room with some glowsticks. the hotel also left us note reminding us about daylight savings which i found considerate. the hotel only has valet parking which at the time of this review was $---day. we took our car in and out of the hotel sometimes a few times a day with no difficulty and we were truly charged just per day. hotel staff was exquisitely accommodating of any requests. i would definitely stay there is again on my next visit to la and certainly recommend it to anyone else.',happy
id45338,' we just got back from a - days - night trip to universal studios over the - of july holiday. this motel was an excellent choice for our stay. i consulted with this site-posters and i give it a try. the motel was clean and well kept the rooms large enough for our party of - adults. our room had a small refrigerator and a microwave. they serve breakfast (continental) from -:--am to -:--am and i was really surprise by its quality. our room faced hgw--- and it was a little noisier but it did not stop us from having good night sleeps. if you are traveling to universal studios you will be glad to stay at this motel. also exiting fro --- south this motel is right in front of you at the street light. universal studios just around the corner. if i am going back to universal i will stay here again for sure. by the way it was one of the cheapest motel we could find even though it was $---xnight. may the holiday dates..?',happy
id45339,' i stay at the homewood regularly when i am in indianapolis. the location is great right on meridian street within walking distance of the circle center mall loads of restaurants night life the stadium the canal really anything you need. the suites themselves are huge with wood floors a kitchenette separate living area with couch dinette etc. each night there is complimentary beer wine and dinner although the food is not great it is free so there is no complaining here. breakfast is hot and free too. my only complaint is the coffee it is kind of weak even the robust blend so i bring via packets. the place is spotlessly clean the staff is really super friendly the only exception to that being the evening guy who mans the free dinner-beer-wine. we call him the dinner nazi it ends at -pm and if you are there filling your plate at - he will be pulling it out from under you and giving you nasty looks. everyone else is great! valet service is very friendly josh is great. they are busy in the am though so call for your car when you leave your room. there are many consultants staying there so they have a lot of cars to bring around. they will go get groceries for you if you put them on your list found on the frig this is a wonderful service. also their dry cleaning service is reasonably priced and fast. the elevator is kind of slow so if you are in a hurry to get places stay on the first floor the stairs go to the outside of the building not the lobby.',happy
id45340,' first they blare rap music in the lobby when you come in - this isnt something that appeals to everyone (or even many). my room is tiny. the desk chair is broken - there is metal poking through the seat - i didnt see this and when i sat felt a hard metal lump and when i went to stand the metal caught on my pants and tore them. im glad it didnt cut me. i dont mind a small room but it is not laid out well at all. i am here on business and the desk is jammed against the wall with the bed behind me and there is barely room to fit in and out of the chair (and im an average sized person). im feeling a little claustrophobic sitting here. the wireless internet is extremely slow. im pleased to see that there is a mini-fridge and a microwave in the room. the bathroom is nearly half the size of the bedroom - i must be in a handicap-accessible room because there is only a stand up shower with a removable bench in it. the bathroom decor is dated and there isnt any counter space at all - it is a wallmount sink. the carpet in the room is ripped up and needs replacing. there are no curtains on my window at all which disturbs me a bit. i guess ill need to be getting dressed and undressed in the bathroom as there will be no privacy in the room itself. if youre on a budget and have low standards you wont mind it here.',not_happy
id45341,' perfect location near dupont circle walking distance to georgetown and other attractions in washington dc. i was able to get a great deal through a travel website for one of their junior suites. the room was spacious and clean; nothing more! it is very spacious for an urban hotel room. room amenities are just adequate nothing to brag about. very helpful and friendly staff. i will book another room again for my next trip to dc (--- visits a year) if the price is reasonable.',not_happy
id45342,' the weather was really bad in phila snow ice sleet etc. i missed my flight and was rebooked for a -:--am flight. instead of trying to drive back to my home (- hour away) i called hotwire and booked this room for -- +tax. well- it was my first microtel experience and will be my last! the hotel room itself is not bad but the clientelle is questionable. yes airline personnel stay there but you will hear slamming doors and traffic in the hallway. i was excited about the airport shuttle and got the bright idea to park there instead of paying airport parking rates. big mistake! when i returned my passenger side window was smashed out and items were stolen. i reported it to the hotel and they gave me the phone to call the police. the manager was not in. they told me they have signs stating they are not responsible. i asked about security cameras and was told they have them but not in the direction of my car - and will have to talk to the manager. never again! it is not worth it to save a few dollars.',not_happy
id45343,' across the street from the four seasons and a stone is throw from the hancock tower puts the whitehall in a primo area. however once inside the hotel you find an tired older facility lacking the modern amenities of most other high rise hotels. indoor pool and-or spa? nope. ice machines? nada! fitness room? if you want to call it that. looked more like a museum of ancient exercise machinery. to be fair *we* didnt actually choose the whitehall but rather priceline did for us so i dont want to beat up on them too bad. basically it was the aggregate of all the small things e.g. tiny lobby even smaller elevators and most of the rooms views were of back alleys and not the chicago skyline like we hoped. the staff was overall friendly and accommodating. the gentleman at the concierge desk was extremely helpful and made exploring through the city a breeze for us! his manager however offered my sister a bottled water when she needed to take medication and assured her it was on the house...but...when we checked out the next day he had included it on our bill!! real classy. if youre not looking for a lot of bells & whistles and a good central location for a reasonable price then this is your hotel. but if you have kids need to entertain them or yourself beyond what a tv can offer then id book elsewhere. i highly recommend visiting the city but the hotel...not so much.',not_happy
id45344,' based on reviews here at trip advisor the hilton at -th and university was not my first choice when i looking for a hotel in downtown seattle. my sister and i had booked a short --day pacific northwest cruise originating in seattle and wanted to use my free hilton honors room certificates for pre and post cruise overnight stays. when i went to make room reservations i found out that the hilton was about the only hotel in downtown seattle where i could use the certificates and get a room with two beds. it all worked out for the best. the hilton turned out to be comfortable and accommodating and was within walking distance of pike place market westlake center and the transit tunnel. the rooms were small which i’ve found to be typical of downtown hotels in big cities but clean and well stocked. a breakfast buffet (approx. $--) was served every morning on the top floor with a view of the bay. the front desk staff bellmen and concierge were very friendly and helpful. we had a few problems with the room we stayed in pre-cruise. the toilet had a small leak at the top near the handle where you flush and the thermostat didn’t seem to work. we had to turn the temperature down to -- degrees before we could get the humidity out of the room. the - lampshades-light fixtures between the beds were askew and we couldn’t get them to stay upright. the lamp near the window had a similar problem and was bent. i reported the problems when we checked out the next morning. i would have reported the toilet leak and the thermostat problem the night before but i got in late after a --hour flight and just wanted to go to sleep. the room we received post-cruise had no problems whatsoever. if you fly to seattle and want to stay at the hilton i recommend taking the grey line downtown airporter that runs about every -- minutes and drops you off and picks you up at the front door of the hotel. a round trip ticket only cost $-- as compared to $-- each way for a taxi.',happy
id45345,' the fitzpatrick is an irish boutique hotel. the lobby is small (read: tiny) but nicely decorated and had a large flower arrangement. elevators were similarly small but renovated. check-in was smooth and the staff was great. the doormen were friendly and one went above and beyond the call of duty to get us a cab. the hotel is small so there was not always a doorman to open the door etc. check-out was simple too. the hotel let us check luggage for free. the room was tiny even for manhattan standards and the smallest manhattan hotel room ive seen in years. it only had one chair and the nightstands were tiny. there was a double bed and a small flatscreen tv mounted to the wall but not across from the bed. the window overlooked a roof and the sides of other buildings. the room had a coffee maker nice toiletries a trouser press and a bathrobe. it was clean and in a traditional style. the bathroom was in marble and small but tasteful and appeared to have been newly renovated. there was no tub but it had a nice rain shower. the fitzpatrick is cozy and a perfectly fine hotel. the only reason i would not stay there are -) the location isnt quite as convenient as some other hotels and -) for the price you can get a nicer hotel with more amenities and in a better location. for example two weeks before i stayed in manhattan in a two-room suite in a hotel with a better location (in my opinion) for $-- less per night.',happy
id45346,' i was excited about the hotel because of the photos i saw through internet but when we arrived we got scared as soon we entered to the concierge or front desk. the elevators are awfuls very super old style everywhere it is so dirty you have to share the bathroom with all the floor and the worst your can hear other guests steps in the upper floor all night long!!! it was like a scary house! i would never stay there again! it was a shame for me because i reservated this for my family (- members). we have - rooms you can feel the bed springs and the warmer keep making noises all night. it was a nightmare!!! and taxis dont know the address until i show them my gps... :(',not_happy
id45347,' my husband and i stayed at this hotel for three nights in march ----. as a chain hotel it lacks some character however this was more than made up for by the central location; hence the excellent rating. we stayed on the --th floor overlooking the back of the hotel. there was of course no view. our room was very quiet and we did not notice any internal or external noise. the room was spacious clean and the bed was very comfortable. there was free wi-fi and there was a computer room on the ground floor. the hotel is directly across from the mcpherson square metro station. there are two exits from this station; one at each end of the long platform. when we arrived we didn’t look and subsequently realised that we had taken the white house exit which is two blocks from the hotel. we did use the metro a lot; a day ticket was $- and we felt safe even in the evening. however many of the sights are within walking distance. the white house is a -- minute stroll. it was very exciting to see the white house but we were amazed by the number and the quality of other attractions most of which were free. there didn’t seem to be a lot of places to eat nearby however there are plenty of options within a short metro ride.',happy
id45348,' after staying at the st. regis our expectations were admittedly high. and for the most part the chatwal delivered primarily with the room is excellent bathroom - an almost spa-like experience. the asprey amenities are great and the minibar was well-stocked and priced to be used. we had drinks and met a friend at the second-floor bar a great spot for casual conversation. all around the staff were friendly and went out of their way to meet our needs. for example the room included complimentary garment pressing steaming shoe shining etc. and the butler called to follow-up after we checked in to see if we needed anything. a few negatives: -we were in the basic room and it was very small. there was little room to maneuver around the bed and this seems more in line with the standard nyc hotel than a luxury hotel. considering this place has nightly rates that can be $--- or more i wouldnt expect even the smallest room to be this small. -the bed was not the most comfortable. while the linens are very good the bed here was a bit too firm for us. a major problem: -noise control. in the bathroom we could hear the conversation of those in the room above us. when i say hear i dont mean that i could hear muffled talking or whatever - little stuff like that wouldnt bother me. i mean i could hear every single word that was said and it was more than a little awkward-uncomfortable. now usually im the first to say why wouldnt you call and switch rooms? to someone but we had already gotten settled in didnt have long before dinner and didnt figure it would make a huge difference anyhow so we left it alone. without the noise issue this would have been - stars for sure (and perhaps - if the room size were more comfortable) - it is a dazzling property and a place i would happily stay at again if i could be assured that the soundproofing were better.',not_happy
id45349,' i chose this boutique style hotel because i was tired of the run of the mill hotels i have been staying in for business. being that im in the nightlife industry i felt right at home as soon as i came in. the staff was super friendy - all around. the decor is funky colorful and fun. everytime i entered my room i found something new and interesting. the cons - small bathroom and no ---hour room service. regardless just like many other hotels the food is over severly overpriced. they suggested a service called alacart.com which delivers food to the hotel anytime which i used. overall it was a great - days for me and i would stay there again',happy
id45350,' being on an anniversary trip we were offered a corner king room which had great views of the water and marina. the staff were all very hospitable the location excellent for walking to shops-restaurants at seaport village and all around the gaslamp quarter. the bar at the top of the hyatt (--th floor) had amazing views and a nice atmosphere. the breakfast buffet at the hotel was excellent too!',happy
id45351,' im often surprised at how overgenerous trip advisor reviews can be of some fairly ordinary hotels (hilgard house is rated way too high for example. nice people and location but the rooms are -- is relics) but i would strongly disagree with the last very negative review of the omni los angeles. this is a very high quality comfortable hotel. i have stayed several times mostly for business both in ordinary rooms and at the club level and would rate all of those stays very highly. service is not perfect but very professional and welcoming. like all omni is the bathrooms are a bit larger with a separate bath and shower and countertops. the bed with down comforter and mulitple down pillows was very nice comfortable and clean -- not the typical ugly mulit-colored polyesterish and probably-not-washed-in-quite-a-while comforter. i stayed - nights on the --th floor club level -- i had a good sized corner room with a direct view of the music center the disney hall city hall the museum of contemporary art and alas the large not-so-interesting condominium building across the street. there isnt a large amount of public space in the omni but what it is has is attractive. downtown la while getting better can be hit and miss in terms of nightlife. but the omni is quite central for downtown business activities and culture as has been often mentioned. music theater art little tokyo etc. are either next door or down the street. the morning breakfast and afternoon snacks are good in the club room which also has - computer terminals and a color printer. the people staffing the club room are very nice and very hardworking since they pour drinks help out with the computers clean up etc. wireless internet access is also free for select guest members (which you can just join when you arrive if you want) in addition to coffee-tea-etc. delivered each morning for select guests. some small service issues -- they delivered the wrong paper in the mornings but when i went to breakfast the wsj nyt and lat were all available so no big deal. coffee was delivered to my door half of the days but again i went to breakfast each morning anyway so i didnt even bother to call and it was free. most of the front desk personnel were good. parking valets were very good. ive stayed at several of the downtown hotels -- bonaventure biltmore new otani the grand etc. but the omni is my preferred hotel. quieter nicer rooms more valets for parking and overall a higher quality hotel.',happy
id45352,' i stayed at the derek for a getaway and to meet up with friends in houston. i was pleased to see that the hotel is dog friendly and wanted to check it out since i have a small dog id like to consider bringing with me on future trips. the lobby and restaraunt are very clean which is always important. the rooms however have a long cushioned bench that takes up a good amount of space and is basically only appealing to a dog. the cushions are dark and look like something out of the -- is. also the lighting in the room isnt great in the evenings when you cant take advantage of the daylight and large windows. in addition when the airconditioning shuts off you can hear some of the traffic outside during the day. if the pool is an important feature to you as a traveler be aware that the derek pool is small and situated between two buildings thus it doesnt get full sunlight which doesnt allow sunworshippers to fully indulge. lastly the backs of the chaise lounges at the pool do not recline which means you have to lay with your head at the foot of the chaise and your feet propped up if you want to lie down on your stomach. still it is a comfortable hotel overall and my lunch from room service (chicken mozzarella tomatoe sandwhich) was delicious. again be aware of a --% service charge!',not_happy
id45353,' what a relief to arrive at the marmara manhattan after staying in cramped hotel rooms. we loved the space and independence it gave us. the staff were extremely helpful and generous with their time. i would commend dennis and maureen as exceptional staff members. the roadworks was a bit if a downer but to be close enough to jog around the jacqueline onassis reservoir every morning in central park was a highlight. once we had mastered the transport system the distance from major attractions was not an issue. very practical accommodation for us.',happy
id45354,' - night stay at the embassy suites north lax hotel. we stayed in a - bedroom suite on the -th floor. the hotel is very convenient to lax about - mile away and easily accessible with their own efficient shuttle service from the terminal area that runs back',happy
id45355,' the hotel was very nice and comfortable. the staff was very courteous and the rooms were clean. nice pool. good choice for breakfast. overall had a very positive experience.',happy
id45356,' the westgate is a gorgeous hotel. comfortable beds nice rich english granny decor and a lovely big bathroom. the hotel is location is really convenient to shopping dining nightclubs the convention center and the ballpark. the on-site parking was expensive but we stayed over a weekend and managed to find free overnight street parking for the two nights we were there. (just be sure to read the signs and know the bylaws for the color coded curbs.) we really didnt have any complaints except for the $---night resort fee. we were told it was for hotel services . kind of a bummer when the only service we used was the internet and to be frank when the nightly rate is $----$--- one expects that the services would be included.',happy
id45357,' my husband and i were coming back to ny from a trip to dc and decided to stay a night in philadelphia. despite the rain and cold weather this hotel delivered. we had reservations at a nearby hotel but were not satisfied with our room (even after they upgraded us). so the holiday inn was a last-minute decision. the hotel lobby is clean new and efficient. the staff was helpful and friendly. parking is not connected to the hotel but is adjacent to the building. upon check-in the receptionist and i were having a conversation and i mentioned my husband and i were newleyweds. later on when we came back from exploring phili there was a complementary bottle of champagne and hand-written note from the manager congratulating us on our marriage. dont get me wrong this is not a high-class establishment. however it is exactly as advertised and more than sufficient for a no-frills basic hotel stay. other things to note: free wifi walking distance to all major historical sites thin comforter (but not insufficient i just prefer down) and easy to find location. overall good value. great location. clean rooms. would definitely stay again.',happy
id45358,' excellent hotel for a business stay. rooms were clean and typically modern. the best feature is the incredibly convenient location - you simply take an escalator down from the lobby and you are right in front of copley square in view of the t station and steps away from newbury street boylston st shopping restaurants etc. concierge and check-in was helpful. i felt the very nice guest experience and location here provided an edge over the nearby boston copley marriott. this hotel being attached to indoor shopping is also a great feature; you never have to step outdoors to reach the shops of copley mall and prudential tower (if you know how to navigate the walkways!). if money is not an issue i would choose this hotel easily again as the brand-name option in this neighborhood.',happy
id45359,' very comfortable clean rooms at a very reasonable price. have had some not so nice stays near downtown phoenix but this was quite the opposite. self contained and convenient to everything.',happy
id45360,' the train noise was so intense i only got about - hours sleep per night. i was so exhausted when i left. i was only there - nights thank god. i was so busy with my family there other wise i would have changed hotels. you may think that the train noise is normal there but i dont think so at all. the first time i herd the train go by i thought the train was running into the hotel. i would think you would mention that to your quests before they stay there! i dont even want to pay for the room you should be paying me to stay there. i am thinking about disputing the charge on my credit card. nothing personal the people working at the hotel were very nice and did there jobs well. thomas zebrowski',not_happy
id45361,' our family went to a tigers day game over memorial weekend. after the game and dinner in greektown were looking forward to watching the evening makeup game in our hotel room. we were shocked to find out that we were not allowed to bring any alcohol into our room (a small bottle of vodka) and if we wanted to watch the game we had to go to their lounge. they had the game blocked on the room is tv! talk about taking advantage of your customers! we wont be back!',not_happy
id45362,' myself and - pals went to go to nyc for a fun long weekend. i have travelled extensively but this was my first trip to nyc. we stayed at the park central may --th to the --rd because one of the group had stayed there before and insisted on staying there again. why i cannot comprehend. as a new trip advisor member i had checked this place out and was very much afraid of what we would find on arrival. anyone reading this review pay heed to any negative reviews on the trip advisor as they are very accurate. most of everything negative i read about i suffered on my trip. on arrival we were lucky to come at a time when there was little lineup at the check-in desk so that part was quite prompt. the wait for elevators to get to the room was long due to the fact that several were out of commission and during our entire stay that was true every day. i noticed every time the elevator stopped that the hall area of each floor was dirty and shabby looking; wallpaper peeling stained dirty carpet and worn out looking mouldings. on opening the door to one of the rooms (we booked two double rooms) my first impression was what a dump! the room was okay in terms of size but that was the only good thing about it. the carpet had several large stains and was very dirty looking. the furniture looked like it had endured several decades of use scratches dents and looked very worn out. the decor of the room was dark and very shabby. the bathroom had mildew and mould in the bath-shower area and several tiles looked like they might be in danger of falling off. the tub and sink had some rusty looking spots and there were only towels for one despite that this was a double and could sleep -. the best part was turning down the bed the first night to discover the sheets on my bed were ripped! and i had this happen two other nights. the second room we booked was no better. check-out was painful as the lineup was so long it took an hour wait. the only thing for which i am grateful is that i did not see any bugs in our room as another reviewer did. for any who think i am too fussy or overly critical let me say i am a very well seasoned traveller as i like to go to a different place each vacation and have seen all of europe and canada and most of the usa mexico and the caribbean so i have had my share of bad choices in the hotel department and stayed in a few dumps in my years. but i have never stayed in a dump and paid such an exorbitant fee for doing so. thank god the city was so friendly and fun that it made up for the lousy accommodation otherwise my trip would have been ruined. do yourself a favour and stay away from this hotel. nyc has so many choices there is no need to stay in a dump no matter your budget and certainly it is an insult to pay a high fee for doing so.',not_happy
id45363,' ill agree the casino lobby does smell like a frat boy trying to cover up his booze stench with bad cologne but it is tolerable and made us laugh every time. it is a casino it is going to be smokey and loud and crowded...youre not going there to relax and be pampered. we stayed at the hotel too which was slightly disappointing for the $---. we booked a room online through their website which advertised packages starting at $--- unfortunately that price is only good on weekdays so we got just the room for $--- plus tax. the hotel lobby was modern and well appointed. the elevators are off-set and guarded so you dont get a bunch of casino folk wandering all over the building. for a while there i was stuck on the elevators in total confusion because they dont tell you that the last two only go from the lobby to the top floor restaurant after a certain time. the room had an awesome bed really comfy and well dressed. we were missing many standard items from our room though and getting them was a hassle (coffee cups garbage can etc...) and our hairdryer was broken to bits with exposed wires and wrapped up by housekeeping like no one would notice. i think i waited -- minutes for a new one which by that time it was barely needed. the rain shower is annoying and takes a life time because of low water pressure but the bathroom was beautiful. nice soaking tub and separate room for the toilet. they ask you to hang your wet towels if youre willing to reuse them in order to promote their green efforts but there is nowhere to hang them other than two little hooks so they never have a chance to dry if youre using any more than one a piece and-or a bathrobe. good ideas just poorly executed. there were at least --- people waiting in line for food at - am. the food was great so it was worth the wait but go earlier or order room service if you dont like being bumped around by a bunch of starving drunk people. self parking was ample with easy access to the building. all of the staff and the concierge were very understanding and helpful...there were - or - working at checkout time which takes almost - seconds at the counter. even if there is a line of -- people youre either really impatient or worried theyd charge you for an extra day because you waited until --:-- to go to the lobby. id definitely give it a second go.',happy
id45364,' i have always wanted to stay at seattle is inn at the market and was finally able to grab two nights together for a spur of the moment visit to seattle. i wish they could have been in a room with a water view but even without that great view this is a wonderful hotel. it starts with a welcoming greeting by the staff. we arrived early and the room was not ready of course but they thoughtfully took my cell phone number suggested a nice place for lunch stored our luggage and assured us they would call as soon as our room was available. true to their word they rang at -:-- just as we were finishing lunch welcoming us to take possession of the room. it was a city-side but well-insulated against noise so no issues there. all of the furnishings and amenities were top-notch but the service and friendliness of every one on the staff is what makes this a - star hotel. and that water-view is available on a lovely rooftop deck that is available to all guests. it is a nice spot for cocktail hours a nightcap or an early morning coffee. i cant wait to go back to inn at the market -- though rooms are hard to come by and it fills up fast so will have to plan in advance!',happy
id45365,' we were there for my daughters make a wish and everyone was so helpful jackie the concierge especially bless her. thank you for making our trip wonderful and full of memories',happy
id45366,' this is a brand-new hotel opened ------- and at the rate i paid $--- a night you wont find a better value (without priceline) for a true -* hotel. the rooms are very comfortable and quiet. i didnt even hear people in the hallways. the room size is fairly large for a big city center although there is only room for one person to sit at the desk so i think it would be difficult for more than one person at a time to enjoy room service. there are eight fast elevators. the gym is huge with individual headsets for tv apples and free bottled water (a better option than the $- they want to charge you for the bottle in your room). there is a long --laned lap pool with swim goggles provided. the pool is indoors but there is an outside sunning deck for those rare days (such as today) when it is warm enough to work on your tan in sf. there is also a small whirlpool tub and a spa (which i didnt examine). one unfortunate aspect of this hotel is that almost all rooms either have views of downtown or the bay but not both due to the alignment of the hotel. the odd-numbered rooms have downtown views and the even bay views (i would give an edge to the downtown views). the only room which would have views of both would be at the end i.e. rooms ending in xx--. i would also note that the hotel has no -nd or --th floor so you need to subtract - or - from your floor number to know what floor youre really on. as often happens in high-end hotels they seem to make a lot of extra bucks on non-room-rate fees. using the internet will cost you an extra $---d. the parking charge is $-- a day although since we stayed a saturday night we found street parking across the street for free and there are a number of less expensive parking lots around. a simple room service breakfast will set you back over $--. a regular drink (cape cod) will cost $-- (plus tax and tip). the minibar charges are also astronomical (it is one of those which charges you if you so much as move an item). the location is excellent for the moscone center moma or the metreon. it is two long blocks to bart and muni (powell st. station--which can also get you into the airport if you dont have too much luggage to lug around two blocks). union square or the theater district are a ----- minute walk. so as of this time this new hotel is a great deal for a modern comfortable -*. the caveats are that the views arent as great as youd think (we were on the --th floor) and the extra charges can really get you if youre not careful. oh and there are no bathtubs in the regular rooms.',happy
id45367,' this was my -nd stay here the first being just after they opened. in the past - years their prices have doubled but the infrastructure has not improved. drafty noisy windows: the windows are clearly from the technology of another century. they isolate the room neither from the elements nor the noise. i wouldnt go so far as to call it a breeze but we had to hang bathrobes & towels from the venetian blinds to block the draft coming in from the windows. although we were on the --th floor the traffic sounded like it was directly outside. noise and more noise: we were in a room which has double doors to an adjoining room. we could hear everything that happened in this room. low shower pressure: self-explanatory no restaurant: this kimpton property seems to have broken from the pack and away from the the flavor part of the kimpton creed of care - comfort - style - flavor - fun . they closed their restaurant. dark hallways: this is one of the first things i thought they would improve here. except for the -- park ave no kimpton property ive ever experienced has dark depressing hallways. staff: compared to most hotels the staff here is a dream. however compared to most kimptons they are below average. they seemed to have forgotten some of the basics. postive elements: -) the design of the room is very comfortable. if they would just install modern windows one could feel right at home in these rooms. -) the night concierge was excellent. -) surf-stations in the lobby. price - performance: at $--- - night (plus tax!) they need to do a lot better. and when they can get that kind of money for rooms they can afford to invest in infrastructure. the fact that they dont is a bad sign.',not_happy
id45368,' i was very pleasantly surprised and impressed with this hotel. i was traveling with a colleague for business and this hotel was close to our clients. it is a little off the beaten path (not much around it) but close to our clients and close to i----. the price was great the hotel was great and the staff was probably the friendliest hotel staff i have ever worked with. rochelle was very hospitable and pleasant to work with. she gave us a recommendation of a restaurant that turned out to be a great place to eat! the complimentary breakfast was impressive. the hotel was clean and spotless and the maid service was consistent. thank you for making this a great place to stay.',happy
id45369,' booked this hotel based on - star rating on priceline. booked - rooms paid less than -- dollars less than hotel website for rooms. called right away and requested rooms on the same floor and one with two beds for total of - adults and - child. arrived on check in date with all my bags via taxi ahead of other family members. rooms on same floor but both with king bed. no rooms with - beds left. a sofa bed available on another floor... ok no big deal. oh and breakfast on priceline was included and in person was told it wasnt that package ... hmmm ... ok (strike -). feeling like a pack mule i schlepped (sp?) my bags upstairs to find the key cards didnt work for either room... (strike -) then there was manager intervention but it just didnt get any better. more of a - star experience and not worth the money in my experience (travel extensively). plus the upcharge for everything else including internet in the rooms and deposit on a debit card takes -- bucks out every day and will not be back in my acct. til next week sometime... housekeeper left cleaning supplies in the room broke the lid to my tervis tumbler and just left it without saying anything. no bag in ice bucket stale cookies rude front desk clerks no minor needed items for guests like ibuprofen suggested we walk down the interstate to the grocery store at midnight for it. oh but breakfast in restaurant (comped) is very goodesp the omelette chef!!! great service too.',not_happy
id45370,' our company has been staying at the jacksonville plaza hotel for about a month nowand we are to say that we will be returning when ever we are in the area. the location to shopping and dinning was great. (randy was very friendly and helpfull taking care of our reservations and needs. the rate was excellent the rooms were clean and nice. thanks chris w- kimmins contracting',happy
id45371,' the is a wonderful hotel and in the perfect location if you want to stay in the times square area. my daughter and i only had one day and one night in nyc as a stop over point for our ireland trip and i had saved hilton honors points so that i could treat us. this hotel would usually be out of my budget and there are several less expensive excellent hotels in the area. the hotel staff was wonderfully helpful and efficient. the breakfast was very good an upgrade from the usual hampton or homewood suites although these are fine and free when you stay with either of those in the hilton chain. we left our bags with the bellman as we headed out for our nyc day of fun and it was a breeze to retrieve them when we returned to the hotel in the late afternoon. although i know you have to watch out for any bargain in nyc the doorman did find us one as we were standing outside to hail a cab. he pointed us to a car service (conveniently parked at the curb) for our trip to jfk. i was a bit hesitant but the car service was great and the same amount as a taxi. this is a great hotel but be prepared to pay for the fact that you step out the front door and into times square...or save your hilton points and use them to stay at this great hotel.',happy
id45372,' lumpy bed. noisy. avoid rooms with connecting doors. wifi is excellent (i found they placed a router right in the cabinet that used to hold a fax machine). chair is uncomfortable but lighting is really good. tv allows ipad-iphone connection with the proper wire. i have been staying at fairmonts lately and this one not up to speed with the one in boston or even toronto (which was not my favorite either). bring your own toiletries unless you want to end up smelling like grandma on sunday. service at the restaurant was poor. chinese server could use a rosetta stone english course because i could barely understand him. food was average. my parents used to rave about this place and i think the grandeur of this hotel is back in the --s. will not come back. the palace on market street is comparable and a much better choice.',not_happy
id45373,' my husband and i stayed - nights at this hotel. the valet parking was excellent as was the check-in. everything seemed to do downhill from there. we had booked a junior suite. we were brought up to a room that was no bigger than a large closet and very dark. after requesting a better room we were brought to another suite that was acceptable in size but was very dark and gloomy. all of the suites are on the side of the building that faces directly onto another building making the rooms very dark and there is absolutely no view ! the bathroom was ridiculously small. the room layout was incomprehensible we tried to move the furniture around to make more space but some items were bolted down. three times we were given the wrong information from the hotel is concierge once about a restaurant once about store opening hours and another time about not telling us about closures of certain sights on mondays. the hotel location is fabulous right on the freedom trail. there are many other well situated hotels in the old boston to choose from rather than this dreary old musty hotel.',not_happy
id45374,' after reading all the reviews not sure what we were to expect. the hotel is an old ---- apartment building and still looks that way. the rooms are very spacious with full kitchen living room balcony and bedroom. if your looking for modern luxury hotel then find another spot. but if you like quirky places and a sense of european flair this is the place. the hotel has a strong gay clientele but still many tourists baby strollers and the like stay there as well. if your looking for a great gay hour check out the roof top on friday night for a great cocktail party. i would recommend this to most anybody gay or straight the location is great overlooking balboa park walking distance to to the san diego zoo.',happy
id45375,' i would award the manager lewood the best customer service award going over and beyond his duties. i recommend this hotel to anyone the staff at the front desk is great as well as the shuttle service. great place to stay very comfortable. the remodeling looks fantastic',happy
id45376,' the layout of this embassy suites is somewhat different. there is no open atrium instead in the lobby you have palm trees and a large open lobby with flat screen tv is large fish tank and cafe-small bar. this is the third year we spend christmas here and ut is great. warm indoor pool fitness room and comfortable suites upstairs not to mention the daily managers reception with chips cheese fruit and drinks (just to lounge away and relax). my children and i enjoy this hotel and will be back as this our hotel if choice in houston with its great amenities and proximity to everything in west houston.',happy
id45377,' i stayed in this hotel last week and was very dissapointed. i asked upon booking if the shuttle was -- hours and was told yes because we had an international flight and i needed to be there early. i asked for the shuttle early in the morning and was told we dont have a shuttle from -am to -am you will have to get a taxi. granted they paid for the taxi but i specifically booked expecting a shuttle. the staff also looked at me like i was crazy when i asked for the brown bag breakfast . day staff was nice but afternoon staff was rude and late night staff was clueless. i think next time we come to indy we will choose a different hotel chain.',not_happy
id45378,' i stayed here for - nights on business and below are my thoughts. the good: check in and check out was swift and easy and i found the staff really helpful so all good there. the room was big with two queen beds and a sofa area so you certainly didnt get cabin fever and the bed itself was super comfortable. the location is good too just off michigan so if youre in chicago for the shopping youre only a stone is throw away. it is also no dramas to walk to many of the other good places to go out at night. the average-not so good: the hotel is tired and in need of an update the rooms especially are showing their age and there is really not a lot to the hotel other then the rooms. to be fair there is a small indoor pool and mini gym on the -th floor and a small restaurant too on the ground floor but with so many options locally to choose from to eat we went out for every meal. didnt think too much of the cleanliness of the room my bathroom was full of previous guest is hairs on arrival. would i stay here again? no as i would hope the next time i come back to chicago i would get a better hotel for the money i paid this time round (the bears were playing at home so im sure the rate was jacked up because of that) but if youre just after a room to crash in and you get a decent rate then this is a good option but if youre after more than a room then look elsewhere.',not_happy
id45379,' id stayed at the la comfort inn at vermont-beverly which was a little bit dated & noisy (see review) so i wasnt expecting much from this place - particularly after driving up to it on the busy hotel circle road. in fact the location itself was great. just - minutes from the fashion valley shopping centre and a few minutes or less from the freeway entry-exits. however our room was behind the front-roadside reception-room building and set far enough not to hear any roadside noise. the reception staff were efficient and seemed friendly enough. the room itself had a decent little kitchen and dining table (which was the main reason my gf and i chose the comfort inn) and the place was actually pleasant to stay in - reasonably modern not overly cramped nice bathroom. all the comfort inns have free wireless internet which is great when travelling and planning etc. it was pretty hot in san diego at the time and while the room had a very efficient aircon it unfortunately was too noisy to leave on during the night even at the lowest setting. we instead max. the aircon to chill the room and then turned it off - but still slightly uncomfortable (this was the same as for the la comfort inn). the place was chocka full of guests at the time (a couple of soccer teams) so the breakfast room was a bit like the freeway at -am (not quite bumper to bumper but busy). i imagine some people would love the breakfast offering - muffins pastries waffle maker cereal juices coffees teas apples and oranges boiled eggs but im a bit more into slightly healthier fare so i would have preferred more fruit and muesli. still cant complain much as i think its a pretty good selection for most. in terms of value i got this really cheap from expedia so overall i am really really satisfied with this place.',happy
id45380,' we attended the nthnamerican irish dance championships and this was the host hotel. it was insanely packed in all the public areas day and night but the staff did a pretty good job keeping the restrooms clean and the trash removed - no easy feat with a massive group! i also loved the close proximity of a dominic is supermarket and pharmacy just a block away and a walgreens a block away in the other direction. there is a lucky strike bowling alley and an amc movie theater across the road too. our room ---- was not renovated but apart from the daggy ceramic tile in the bathroom it was okay. my biggest complaint is that this room was pretty small. the menu in the club level lounge was disappointing with boiled eggs being the only protein food provided at breakfast. the menu was exactly the same all three nights we visited and they charge $- for the wine and $- for beer fyi.',not_happy
id45381,' this was hands down the dirtiest place ive ever stayed at. i was to tears with how filthy this place was- we would have left but arrived very late at night and couldnt. there was a cockroach crawling on the wall the walls were dirty and covered in brown slime. i was so disgusted by the floors that i didnt even take my shoes off to touch the carpet. the carpet and the bathroom floors probably hadnt been cleaned in ages- dirt was embedded in every crevasse. the tv was very old and had melted cigarette burns all around the plastic. to make matters worse this place wasnt even that cheap- we paid $--- for the night which ruined what was supposed to be a romantic stay. i will never stay at another days inn again! i saw this hotel had some good reviews on google the staff must have written them because there is just no way anyone would have had a good experience here. do yourself a favor and avoid this hotel at all costs.',not_happy
id45382,' this was my second stay at this hotel in - years. my girlfriend book through hotwire so we could extend our trip to nyc for - more night. the rooms are small but this is normal for nyc but had everything one would need for a visit in the city. it is far from times square but the subway is right at the corner. many people complain about the elevators but i think i was lucky as i never waited more than -- seconds for one. the only complaint i have is that we needed to pay for wifi but no biggie. when we arrived early our room was ready. it was raining the day we arrived so we planned on buying umbrellas but before that we asked the front desk an they had umbrellas for quests to use which was a nice touch and good thing because we have been soaked by the time we walked to the subway. the hotel is a ten minute walk to wtc memorial site. there is a parking lot right accross the street for $-- a night. it is a discount rate for doubletree guests. on the day of our checkout we wanted to go into te city until - pm and try held our bags for us and the parking rate still applied which was great for us. better than driving uptown and parking the car. i will definatley stay here again and i highly recommend it to anyone. the area is very safe at night. we arrived back at - am and felt completely safe.',happy
id45383,' an unusually comfortable and friendly city hotel even when staying on one is own. great value. concierge particularly helpful when asking about activities and organising tours. breakfast good value with good supply of gluten free options. well situated for music and theatre. would definitely visit again.',happy
id45384,' this was the perfect hotel in an absolute perfect location (-.- blocks from grand central station and - blocks from times square). the staff was friendly and helpful with everything from taking care of our bags to recommending restaurants and making reservations. what the rooms lack in size they make up for in comfort and cleanliness. i would definitely stay here again and have no problems recommending the roosevelt to anyone who is thinking of going to nyc.',happy
id45385,' everything here was great. staff all friendly and helpful. breakfast was great the staff was there to get you what you needed promptly. the rooms were very clean working order and comfortable. they were a friendly face when we came in for carowinds and left for carowinds. quick drive to the park and places to eat close by. we will most certainly be back!',happy
id45386,' we stayed at the millenium in june ---- in room ----. i thought it was odd to find only one tiny bar of soap in the bathroom when we checked in. normally there would be one on the sink and one in the shower. but not here. it is an odd way to conserve money. the location of the hotel is superb - --th and broadway - and the service people are very nice and accomodating. our only other issue was with the concierge who failed to write down my request for dinner reservations at the minetta lane cafe and booked us into the minerva a restaurant id not requested or ever heard of. she cancelled the reservations but didnt return my tip of course.',happy
id45387,' advantages - great price and location comfortable beds and excellent service. disadvantages - room does not include refrigerator. bathroom is also dated if that is an issue for you.',happy
id45388,' pros: location - one block from the river walk next door to the alamo in front of the imax and the mall. staff - very helpful and professional. pool - nice size pool. val. parking - took good care of my car and had it ready for me as needed. price - with a m-th discount and the s.a.v.e. discount we paid $--.-- per night for the room. room: clean.cons: room: the bathroom needed to be updated could use new furniture mattress was hard could hear people in the hallway (generally it was quiet).',not_happy
id45389,' we were booked here by our ny based friends on our usa tour last month and i was kind of skeptical about this hotel as was travelling with a child (- yr old) and this hotel didnt seem at all family types. well it surely is very hip great location had swarms of trendily dressed people in the evenings and while we did not exactly fit their desired clientele (read below --s nattily-dressed party-animal sorts) the staff was always very nice and helpful. i found the room awfully small we had a double twin bed room and there was barely any room around the beds the bathroom was also tiny. i found the decor also wierd stark white with some slashes of blue. but the beds were super-comfy with loads of pillows. they also need to light up the elevators a little bit more which are kept awfully dark for some reason (style again ??). and they really need to put a signage for the hotel outside our cab went twice the street up and down before we found it.',not_happy
id45390,' we decided to take a quick little honeymoon after our wedding. we found a great deal on this hotel. upon arriving my husband informed the hotel at check in we were on our honeymoon. we were upgraded to a room with a breathtaking view. the room was large clean and very comfortable. the bed was the most comfortable ive ever slept in. the bathroom was spacious and clean. the staff at the hotel were all friendly even the housekeepers saying good morning each time we passed. we never had to really wait for an elevator. the room service prices and portions are fantastic. we had some great food. we loved that we could order movies still out in theaters and watch them from our room. it made for a great relaxing stay being able to eat delicious food and watch good movies with our comfortable bed and our great view. there are also so many great places to eat in and nearby it is a great location. however on friday the --th i walked down to the corner market to get some bottled water. upon returning to the hyatt west tower there were several people outside the hotel with megaphones yelling about some sort of dispute with the hyatt handing out flyers. being a woman walking alone in a new city it is already a little frightening. one of the men approached me and repeatedly blocked me from entering the hotel while saying negative things about the hyatt. there were a handful of hyatt staff outside i even looked at one of them and said can you help me? no one helped me at all. i finally walked down further quickly to another door to get in. for this reason i had real concerns about my safety and am unsure if we will stay there again. i want to feel safe and felt like with all of the staff standing around someone should have helped me. after that i was worried about going in and out alone anymore.',not_happy
id45391,' i stay in sheratons & westins as often as possible and this particular sheraton is the best ive ever stayed in. the hotel is three years old and looks brand new. they have both valet & on-site self-parking and the self-parking is very easy to access with an elevator to the lobby that also can take you to the first -- floors of the hotel. if you can get an upgrade to the club floor or have high enough status with spg to get club access it is well worth it. continental breakfast in the club lounge is excellent with a variety of menu items including a range of cold cereals hard-boiled eggs beautiful fresh fruit (both whole and cut-up) and starbucks coffee all complimentary. unlike most hotel club lounges this one is open from -am - --am - days a week (normally at sheratons & westins the club lounges are open only until - or -:-- am weekedays and closed on weekends). in the afternoon there is an excellent light finger-food buffet provided from -pm - -pm also - days-week. the staff here is exceptionally friendly & helpful. the on-site restaurant has excellent (but over-priced) food. and the hotel also offers -- hour room service. fitness center is state of the art. i simply cant think of anything bad to say about this hotel -- it will be my preferred hotel any time im in the phoenix area.',happy
id45392,' the older hotel was nicely furnished. our room was nice and had a great jacuzzi tub. my only complaint was that it was pretty easy to hear other guests perhaps a function of the building is age. we were able to find on-street parking (much easier during the weekend) and avoided the $-- valet parking. with on-street parking the hotel is an excellent value ($-- before taxes). if you have to use the valet parking the value isnt as good as you can get closer to the inner harbor if you want for about the same amount of money.',happy
id45393,' old world grandeur in the lobby but the rooms are strictly today is typical hilton. our junior suite had a tiny bathroom with a single sink no counterspace no make-up mirror and almost no light. lighting throught the room looked as if they were using -- watt bulbs. the living room was spacious with a lovely view but the bedroom was so small that you had to dodge furniture on the way from the bed to the bathroom or risk bruising your shins. the price and location were very good but this just isnt the luxury hotel it is trying to be.',not_happy
id45394,' loved this hotel! nice rooms. it has alot of great and quite funny history.. very new york.',happy
id45395,' i booked because of the reviews on tripadvisor and it was better than i expected. great price (parking not included =$-- a night) great location (a short walk to key arena) clean and well managed. some people might want a more central location but we found the neighborhood perfect for a quiet stay. we will be back.',happy
id45396,' we had a number of people travelling with us ranging in age from elderly to young teenagers and everyone in our party had a great time! the staff was very accomodating and friendly. the pool area was very inviting and relaxing. the bistro served great food and was very convenient for meals on the go. the location of the hotel makes it close to everything; however it is the friendly enthusiastic staff that makes this hotel a great place to stay in san deigo!',happy
id45397,' not what i usually expect from doubletree. the rooms were nice and comfy but mine smelled a bit moldy and had a badly stained carpet in some spots. the food in the bar-resturant was very poor and the local area was pretty devoid of decent dining options. next time i will look elsewhere.',not_happy
id45398,' this hotel has been redone as another reviewer noted but we found it tastefully and comfortably done. my wife and i had a king room and it was a little small but not uncomfortably so. this was both a business and personal trip so we were out of the room all day working and out seeing chicago in the evening. the location of the hotel is great overlooking navy pier. we chose this hotel because we got our room for less than the blocked rooms reserved at other hotels for our business conference. and that turned out to be a good thing. the service was impressive. bellmen valets desk clerks telephone operators housekeepers bartenders and wait staff were all wonderful friendly and helpful. more than anything else the concierge in the evenings was amazing!. i would advise that when you stay here you look-ask for ashley at the concierge desk. she treated us like we were her only guests and made sure that every evening was enjoyable and included a great meal. between the location and the amazing staff - this stay was most enjoyable. yes the valet parking fee was a little unexpected but this is downtown chicago - on the lake no less. it was not out of line given the location security and unlimited access to the car. when we return to chicago - as we do from time to time - i will do as advised and call ashley at the w chicago lakeside to make the arrangements.',happy
id45399,' the london nyc is the best value in town. it also is the best smelling hotel.....you will notice the aroma the minute you step through the doors. love how the doormen & bell staff always welcome us back. the lobby has a serene and hip vibe and check-in is always smooth & professional. the rooms are large (actually - room suites divided by french doors) with contemporary furnishings that include a leather rocking chair stylish service bar in foyer chic curved sectional sofa leather working desk with many outlets & electronic window coverings. the bed is super comfy and the bathroom is sleek & sexy in all white. luxe touches like bedside light controls ipod docks & complimentary newspaper delivery give added value to this deluxe hotel. highly recommended for high level of service luxe details and value. returning for our -th visit this year on saturday.',happy
id45400,' i was very at la quinta. i used to stay at what was the travelodge across the street (it is changed names and has really gone downhill) and i like the location. it is an easly walk to the convention center-downtown to belltown for good restaurants space needle or to -st ave. (some hills) for the free bus to the public market or beyond. my only complaint with the area is that there is no pharmacy or supermarket in walking distance. there are - small makets but the prices are really high. the staff were very friendly. i checked-in early and since they didnt have my room ready i was able to leave my bag with no problems in a safe area. i had a regular room and not a suite. my room was large. the bathroom was big with a curved shower curtain rod. there was a sink in the bathroom and in a dressing area outside the bathroom. the room-sheets-towels-carpet were all very clean. there was a balcony which was nice. the room had a microwave and refridgerator although the microwave didnt seem to work right and there was no manual for it. the room was quiet. the bed was very comfortable as were the pillows. the towels were plentiful and thick and somewhere between soft and scratchy. the free breakfast was fair but typical: toast and muffins make your own waffles yogurt hard boiled eggs terrible coffee apples and bananas. in a - or -- minute walk there is an excellent thai restaurant called golden singha and a good pizza place called zekes. they opened another pizza place there called bambinos which looked like realy ny pizza but we didnt have time to try it. the hurricane cafe behind the -th avenue inn used to be good but it is gone downhill in quality so best to avoid it unless you are hungry really late and nothing else is open. there is a computer with printer off the lobby with internet access (free) and free wifi in the rooms. there is a jacuzzi which looked nice but we didnt have time to use. i come to seatlle at least once a year and ill definately stay here again.',happy
id45401,' my husband and i booked one night here on a quick trip to san diego however we checked out before spending the night. our room was dirty and had multiple problems: gnats and bugs broken window locks and a musty smell. we do not require luxurious amenities while traveling but truly felt uneasy about sleeping in the room to the point that we cut our weekend trip short and drove home to l.a. at midnight. would have rated as terrible except that the hotel staff were very understanding and refunded our money.',not_happy
id45402,' had a two night transit stay early feb ---- first time in sf staff were exceptionally helpful rooms clean and big only downside was it is a little dated and no jug-tea-coffee in room but for the price it still represented exceptional value - location is great in union square area. wouls highly recommend and definitely would use again. auckland nz',happy
id45403,' the staff are gifted and responsive to every need. the rooms are filled with class and comfort for the world traveler. this exquisite property will impress any - stàr snob or the precious spirit that seeks high value rest and comfort in an amazing historic property located on the most beautiful part of the san antonio river. all who work at the havana seek to please the guests and the owners have given the staff the tools and leadership to make pleasing possible.',happy
id45404,' one of our favorite hotels. the corner suites are very nice the location is perfect the décor is fabulous.',happy
id45405,' i often stay at the metro when i visit san francisco. know what you are getting in the metro or maybe what you are not getting. this is a lovely clean boutique hotel with small rooms knowledgeable staff (during the day night not so much!) excellent location for folks who are experienced travelers and comfortable outside the tourist areas downtown or near the wharf. if you want to be able to walk to soma union square or the wharf area this is not the locale for you. this is a place for people who are not looking to spend hours in their rooms but are out working or enjoying the city. nice brunch downstairs at restaurant too! i have not experienced the noise other folks have discussed because i ask to stay in a quieter room. what makes this place outstanding are the very very reasonable prices. this is not however a luxury property. there is not a concierge elevator or in-room treats. but you are not paying through the nose for it either. know what you are getting a small clean cute hotel with basic amenities excellent location for exploring the entire city and wonderful prices.',happy
id45406,' we booked our room several months ago to assure a vacancy at this ever-popular establishment located at the juncture of several airport hotels. since everyone seems to know the attraction of the es there is no need to elaborate. suffice to say we were a bit apprehensive given two extremely negative reviews about servivce maintenance upkeep. in fact i wrote a general letter of concern to embassy suites and was amazed a few days later that mr. lester assistant general manager to this property replied! he had read the complaints and would do everything possible to improve on the situation. what professionalism! and he kept his word. i should point out that we were not given any priority treatment or any kind of bonus. we were treated with the respect that any client should receive. that began at check-in and ended at check-out. all questions were answered accurately and courteously. our transfers to and from lax were also handled professionally. our rooms were the standard two-room suite configuration and were clean and quiet. even so we always bring along earplugs just in case of unwanted noise later. the drinks at happy hour were well made and poured and the nachos chips and dip popcorn sufficient finger food. i like the atrium is appearance and the sufficient number of tables even on a busy afternoon. tables and the area were kept clean. at breakfast omelets were made to order although there were no sausages as might be found at other properties. no problem with that. there was also plenty of fresh fruit juice coffee cereal breads. there was never any problem with noise. the only problems we encountered--and i have subsequently notified mr. lester of this--was the absence of items on the menu for dinner at the century cafe restaurant. for example there was no fish for the fish tacos although by asking for ahi (tuna) to be substituted one could get this dish. but the service was excellent and reflected careful attention to details. we still enjoyed ourselves quite well. one of the things mr. lester asked us to do when staying here was to keep an open mind and judge for ourselves the level of quality. thank you sir for that advice. we should all apply that when staying at any lodging. i also recommend that anyone viewing a slue of negative reviews write the management. if she-he responds this is a good sign that whatever problems were present might very well be handled by the time of one is arrival.',happy
id45407,' it is clearly a business hotel and we were traveling as a family but they couldnt have been more accommodating. priceline booked us a small room but for a reasonable rate they upgraded us to a nice junior suite with great layout balcony decent bed. good location near the embarcadero means youre within walking distance of much that sf has to offer. very nice and helpful staff. only minor negative was the small lobby and narrow twisty hallways. would definitely stay here again.',happy
id45408,' we enjoyed our stay at the westin. only negatives: no tissues in the room and only one bar of soap was provided. the lobby service was great. all in all a very good value. we booked a couple of weeks ahead and got an $-- rate for a king bedroom with a nice city view. the location was perfect as we came to charlotte for a concert at amos southend. we walked a few blocks uptown for an excellent dinner at the mimosa grill then walked to the concert venue. we caught the lynx blue line light rail back to the westin... $- for two people and the stonewall station is built right into the westin. it was perfect and next time well take the rail both ways! check out the pewter rose bistro for sunday brunch.... delish!!',happy
id45409,' i cannot express in words how well we were treated by the entire staff at hotel palomar. from the front desk staff to evie and scott in the banquet rooms to all of the help during our meetings. it was a pleasure from the beginning to the end of our stay. we hated to leave. we will be back soon and we plan to tell all of our friends too!',happy
id45410,' i stayed for two weekend nights at this hotel with a friend in june and found it perfectly acceptable. we had a room in the new tower (which may be slated for demolition if the hotel moves on with its expansion plans) which was small but with a view. the service was friendly and prompt. the location is excellent. i have to say however that had i not secured a lower rate from an on-line service the hotel is probably overpriced. i guess in chicago with the conventions affecting the rates its either feast or famine.',happy
id45411,' we stayed just the one night and were pleased with the location and the service at the front desk restaurant & luggage storage area but i am not sure that i would return. the room was so small that there really was not a place to put - suitcases and the air conditioning blew so cold on one side of the bed that we had to turn it off. as we were leaving we attempted to print our boarding passes on the only computers available- ipads. we were unable to do so and nicely asked the concierge to help. the woman who was at the concierge desk was completely unhelpful and snotty despite our explanation that we would been happy to have done it ourselves but were unable to do so. her comment was i have to keep the line moving followed by a remark about how when she ttravels she does not bother to print her boarding pass at all said in a very condescending tone. when i reacted with surprise and told her that i have never had hotel staff decline to print a customer is boarding passes she reluctantly took our information had us instruct her through the process as if she did not know what she was doing (which she later revealed was not the case) made a clearly uninterested attempt and ultimately did not print the passes. i could see that she was simply unwilling to help so i made the decision to leave it alone and find another location to print them. however i saw no reason why i should have to go and pay for printing my boarding passes at staples as she suggested! when i did get to printing them (elsewhere) it took no more than - minutes to do so - far less than some of her clients making touring or theater arrangements likely took. i have stayed in accommodations of all levels in many different countries - ritz hotels to holiday inns. none of them have ever refused to print a boarding pass the rare times i have asked. shame on her - it left us with a very negative feeling as we left. the overall facility is very dark. we found this unpleasant and as - women traveling alone felt slightly insecure as we moved through the halls. i was not impressed - sorry.',not_happy
id45412,' front desk courtesy bus shuttle and restaurant staff all great -- friendly helpful. the biggest plus is the location -- very close to airport and free shuttle bus. property itself should be gutted and renovated. silver fish on the walls of the room were disturbing. ancient furniture and a window convector unit louder than the nearby airport planes. very noises hotel with ---hour hallway traffic.',not_happy
id45413,' conveniently located near both the red and brown train lines this hotel also offers free parking on a first-come first-served basis. the staff were excellent at all times. centrally located it is an easy walk to the miracle mile and lots of other good things. i never felt unsafe in the area. the king room was a decent size there had been some upgrades done as well. cleaned thoroughly every day. the internet signal was strong and they have a late check-out time. a good base for sleeping while exploring the city.',happy
id45414,' i just returned from a great trip to san antonio. i stayed at la mansion for three nights. first of all the staff...i could not find one that was not absolutely wonderful. everyone spoke to you walking down the halls from the maintenance men to the cleaning lady. the concierge was more than helpful as was the front desk. my room was awesome. it was on the first floor riverfront. it was perfect for me...but here is the but...if you go to bed early this place might not be for you...but neither would any other place right on the riverwalk....keep in mind that the riverwalk is famous for its restaurants and bars and its nightlife. it is not quiet until really late...but i am a night owl so i loved it. i could sit out on my balcony at night and watch the riverboat tours going by the people walking by and just enjoy how beautiful this place was. now understand that the riverboats do run until --:-- or so and if you are riverfront you can hear them very well...i have this phrase down... and on your left you will see la mansion del rio because i probably heard it about a million times while i was there.. keep in mind this hotel is older and i would not consider it a five star hotel but it is great for ambiance and fun. rooms are on the smaller side compared to most places i stay but i didnt plan on doing aerobics in the room anyway...the balcony was very large and more than made up for the smaller room. i use trip advisor for every trip that i go on so i wanted to share my experience with others. i would definitely stay here again if i was in san antonio..i was there for a convention and the town is just great for touristy stuff as well as shopping. if you want more information or have any questions at all please feel free to contact me at bsgoolsby@msn.com.',happy
id45415,' my daughter and i were recently in boston looking at colleges and stayed at the courtyard by marriott boston copley square. the location was excellent not only for getting to the colleges we were there to visit but to get around and see the sights in boston too. it is very close to public transportation. also many places that you would want to walk to in boston like newbury street with lots of shops and restaurants. the hotel was great. it is very nicely decorated very clean and everything looks really new. the rooms were in great shape very clean and quiet. the staff was very helpful when we had any questions about restaurants or how to get around town. also you really cant beat the price for that area of boston. i would definitely stay there again if i was traveling for business or pleasure!',happy
id45416,' my husband and i stayed overnight at the affinia. prior reviews led us to believe this was a quality hotel; not true. since it was a very special occasion and also because we were only staying overnight we didnt let the shabbiness and poor service of the hotel ruin our weekend. however this would have qualified as one of the poorest hotel experiences. ive ever had. first the smells: the linens and pillows on our bed smelled moldy and mildewy. the odors were not mild and i found it pretty repulsive. i couldnt wait to jump out of bed in the morning to get away from the odors. hard to sleep and certainly didnt want to be in the bed any longer than absolutely necessary. i didnt discover how disgusting the bed smelled until around midnight when we got into bed. at that point i chose not to contact housekeeping because (a) i was exhausted and (b) i didnt want to upset my husband who had fallen immediately to sleep after a long day of sightseeing. also the bathroom smelled like vinegar. perhaps this is the cleaning agent used by affinia but the odor should have dissipated over the course of our stay and it never did. incidentally the bathroom floor tiles and wallpaper looked like they had seen better days; not a well-maintained property. second the elevators: if you stay above the first few floors there are only two elevators that run from ground level to the rooftop c-view bar. with so many floors to service and so many people going up to the c-view bar on a saturday these elevators took forever to come and were often full they did. annoying. also on one occasion there were several bottles (water and soda) left in the elevator; clearly the maintenance crew doesnt inspect and clean the common areas frequently. finally and perhaps the most disappointing was the service when we arrived. first when we booked we asked for as quiet a room as possible. the hotel is located near northwestern memorial hospital. but its proximity to michigan ave. and the lack of accomodations elsewhere (due to the transformers movie filming and a big international convention taking place the same week-end) led us to stay here anyway. at check-in the clerk noted our request and said our room was quiet room since it was not next to the elevators. when we arrived at our room we discovered that we were across from the elevators. obviously she was technically correct that we werent next to the elevators but it was still so close (----- feet) that we could hear the elevator noise. also since it was a special occasion we asked if we could upgrade. the disingenuous snarky condescending clerk told us that checking in early was an upgrade. clearly the woman has not travelled enough to know that in many quality hotels this is a matter of routine not exception. pretty awful experience all the way around. other reviewers must have very low expectations. cant explain any of the good reviews otherwise.',not_happy
id45417,' have stayed for the -nd time in this place. prime location close to everything. very friendly staff small rooms (but this is new york so what to expect) nice breakfast good beds clean rooms sometimes the hotel is a bit noisy both inside as from outside. even on the --th floor street noise comes in but i guess this is new york right ? we were quite surprised that at that level the window to the streetside could open we would have suspected it to be locked for security reasons. but anyway pleasant stay highly recommendable and fair price (compared to other nyc hotels)',happy
id45418,' this was the second time ive stayed in the hotel max and the beds are just as comfortable as i remembered. after a long-haul flight they were just perfect. the red fin restaurant in the hotel was excellent and the staff were friendly and sociable. the hotel itself has a fun character and is covered in some interesting art. the central location is ideal for touring seattle by foot. my only minor quibbles are that the charge for internet access seemed excessive and that on this visit our room a-c unit was quite noisy. this wasnt a problem on our previous visit however and im looking forward to using hotel max on future visits to seattle.',happy
id45419,' i use hotels on a regular basis as i travel a lot for business and pleasure. this time it was a combination of both. i have been wanting to stay at an aloft for awhile and i was not disappointed. the staff were friendly and helpful. they always greeted me when i entered the hotel. it was hospitality that really made me miss living in the south. they had an event called spring fling which i had a little time to attend (when i wasnt at meetings). our room was large and i was glad to have some extra space so i was not so cramped (which tends to happen when i travel for music). the fitness center was one of the better fitness centers ive been to at a hotel. i enjoy lifting weights so i was glad it was more than just a treadmill or a machine weight. i like the modern twist to the hotel as well with the lighting decor music and eco-friendly strides aloft takes. i can have a good time here and relax. it is not super wild like a penn state party but it is not boring either. the hotel is in the ballantyne area of charlotte which is beautiful and close to the area of the city i used to live in (of course i wanted to stay close to where my friends in charlotte live). i plan to stay here again next time i am in charlotte.',happy
id45420,' this was a very nice hotel with a beautiful view. the room and bathroom were spotless. the bed was awesome. the only downside is that the hotel is not right in downtown and a short cab trip was needed but i would definitely stay here again.',happy
id45421,' the hotel cost seems cheap with us$-- - room night but the hotel services are nothing : swimming pool is very small wifi is very poor telephone in room no work. no restaurant the breakfast is served with some donuts and coffee on a small table in a corner of hotel lobby (-:--am is empty). no bus station to holywood boulevard area near by the hotel (we must rent a car for visiting the walk of fame)',not_happy
id45422,' beautiful hotel! not a nice staff at all. visited just one night. i am a travel agent got a good rate on the regency club level. the staff in the regency club was rude and acted as if we shouldnt be in there. requested - beds got one king and a rollaway for - people. as an agent would not recommend to anyone that would like to stay at a nice friendly hotel. next time will stay at a marriott property!',not_happy
id45423,' this hotel was modern and clean. the rooms were nice and spacious. the restaurant is food was very good too. we had a -:--am flight and their airport shuttle runs ----.',happy
id45424,' i was on crutches during this visit to dc and the staff couldnt have been more helpful - they always are!',happy
id45425,' stayed at this hotel over the weekend. very clean hotel modern interior with a cool swanky lobby. walking distance to most monuments. the hotel bar-restaurant was very modern (bill and emilio of the bar good guys gave us some knowledge of where to go at night). happy hour with kimpton from -pm--pm in the lobby was nice with free wine and beer. rooms are very modern with platform bed; however not lit so well. they should add more lighting near the closets. bathroom has a modern cylindar shower that sticks out into the room with frosted glass for privacy. great street view from most all rooms as well.',happy
id45426,' my wife and i stayed two days in this wonderful renovated motel built in the ---- pink decor set in a lush tropical setting with -- foot tall palm trees with clean rooms very reasonable costs freindly service next to a dennys. located next to the airport and freeways but not noisy. howard hughes jane russell roy rogers dale evans are some of yesterday stars that have atayed there. it is located - miles from downtown. the lodge is a true time warp example of old hollywood.',happy
id45427,' this is an awful hotel! we drove - hours in the rain and then thought we were in the wrong place. while the sign is very well lit and nice the rooms are actually old musty apartments. the smell was overwhelming the walls were moldy i was afraid to walk around without shoes or sleep in the bed for fear of bed bugs. we were booked for both business and pleasure for - days but stayed only - night and checked out and found another hotel that was a similar price. it was more modern and the amenties were great. no one at hotel allandale even asked why we checked out. i would not ever stay there again. it was close the conference center (it was within walking distance) but i didnt mind driving instead of staying there. the pictures online are very deceiving by the way. do not stay here.',not_happy
id45428,' the westin is a world class hotel from the moment you walk thru the door. an amazing restaurant in the palms serves up world class cuisine. just a few feet away lies the --th mall district loaded with incredible restaurants and shops to help make it a perfect weekend take a horse drawn carriage ride around town. what a spectaular hotel the rooms are spacious and wonderfully appointed while a -th floor roof top pool provides a great place to relax and play with the kids or loved one.',happy
id45429,' worst hotel i have ever stayed in. and being a business traveler ive stayed in plenty. my family was in columbus for a volleyball tournament and the team picked this hotel because it was somewhat close to the convention center and on the cheaper side. what a mistake! first off we were on the -nd floor and as soon as you walk through the doors for the -nd floor you smell smoke. even though we were given a smoking room because it was one of the last available (we are not smokers) we decided to take it to stay with the team. however there are non-smoking rooms on that same floor. i can guarentee those rooms also smelled like smoke just like ours did. the room itself was disgusting. dirty carpet old peeling wallpaper stains on the couch the shower curtain was holy as if moths had gotten to it. i demanded my wife and daughter wear shoes or slippers while in the room. then when we asked for directions to the convention center the guy behind the front desk told us what exit to take in columbus. unfortunately there was no exit with the name he gave us. made for a terrible start to the day. the only positive about this hotel was the free breakfast. there were a few different choices instead of just bagels and toast like other continental breakfasts.',not_happy
id45430,' good hotel little expensive but the location is great near from the shipping mall and airport',happy
id45431,' the intercontinental boston is a beautiful new hotel with very spacious rooms. we had a king room on a lower floor facing the city. the view was nothing spectacular but the space made up for it. there was a window between the bathroom and bedroom. the bedroom was a large l shape with a desk-office space in the end of the l conveniently separated from the main room. a comfortable divan was set in the middle of the bedroom as an alternative for lounging and watching tv. the bathroom had a shower and an oversize tub. the front desk staff was not particularly friendly maybe because we are a young couple but were not bothered by people assumptions. the valets were also a bit cold and not particularly helpful. the valet parking charge was close to $---night and when we asked about alternate parking options in the neighbourhood we got a smug there arent any. we later passed by a lot down the street that charged $---night. the hotel is well situated within walking distance to faneuil hall-quincy market and the north end where youll find great restaurants and boutique shopping.',happy
id45432,' i stayed at this hotel for sunday night in july ----. booked the room for just $-- on priceline (with additional $-- in taxes and fees). i guess the hotel is willing to go extremely low during weekends. however you get what you pay for. i am not saying the hotel is extremely bad (after all it is -+ stars) but there were a few things that have made my stay very unpleasant: -. in addition to the room price i was charged $-- for overnight parking. i felt that was outrageous. the only occasion when i paid more was downtown manhattan. accross the street airport parking costed $--. not cheap either but at least somewhat sensible.\ -. the room did not have a freezer-minibar. no idea why. you would not expect one in a roadside motel but at a -+ star hotel??? strange... they did however have an ice machine on the floor which solved the problem. -. the bath tub did not have a rubber mat. to make things worse there were misleading dark oval dots on the bottom of the tub. thinking they were made of some sort of anti-slippery rubber i stepped in and ... immidiately felt down hurting my anckle and knee. be very careful when using the bath tub at this hotel. i must admit though that the management was very responsive. when during the checkout i told them about the bathtub problem they promissed to send someone to bring the rubber mat right away. they also waived my parking fee for the inconveniece. overall i would probably not stay there again unless arriving without a car and wearing rubber shows when using the shower :-)',not_happy
id45433,' loved this little gem. very friendly and helpful staff big rooms free tea and coffee in the lobby daily from -am---am lots of linen and towels clean rooms reasonable shower comfortable beds great price. make sure you request a quiet room (avoid rooms facing bowery st). only negatives -no phones or fridges in rooms steep stairs (no elevator!) but the very friendly doormen will carry your bags for you. not located on the prettiest of streets but only - short blocks to fabulous spring & prince streets and subway stations. my friend and i had a fabulous time at the sohotel and i highly recommend staying here. tip well! it is deserved.',happy
id45434,' one night stay in a -rd floor two room king suite with my wife and teenage daughter. daughter slept on the sofa bed without complaint. the king bed was very comfortable. there were plenty of good pillows and blankets. there was a door that shut between the two rooms which allowed for complete privacy. the only noise i heard was the occasional door shutting from down the hall. the exceptionally clean bathroom was accessible from either room. there was a small microwave bar sink and empty dorm size refrigerator in the sitting room but no safe. the storage space was very good and there was plenty of desk space. there were two large flat screen tvs (one in each room) with plenty of cable channels. free internet access worked perfectly. i didnt have a problem with the electronic key it even worked through my leather wallet without having to take the card out. the free breakfast buffet was good: coffee orange juice sausage biscuit waffles cookiescereal a few pastries. nice clean dining area with flat screen tv. check in and out were perfectly easy the staff is really well-trained and friendly. location was easily accessible to all sorts of shopping and restaurants but there is nothing within reasonable walking distance - the fact that the hotel is near the highway but not right on it was a plus since there is practically no highway noise. the newness the cleanliness and the free amenities make this a great deal for the money. i would definitely stay here again. highly recommended.',happy
id45435,' i have just recently returned from a - night stay in new york with my -- year old son. this was our first time in the big apple and we stayed at the new yorker hotel. we read lots of reviews some good and some not so good but we found the hotel to be all we wanted. if you are after an ultra modern hotel then this is not for you but if you want very well placed clean characterful & comfortable hotel that offers great rooms with great views and good quality if a little older than some fixtures & fittings then this is place for you. very well placed and within walking distance of the main attractions. staff were very good but not over poweringly helpful !',happy
id45436,' this place could have been a lot worse - i needed a room in the neighborhood at the last minute and was certain id be sleeping amongst the denziens of chicago is homeless. the check in experience is pretty spartan - it is automated parking is a joke and the elevator situation is comical it is so difficult. the rooms are really tiny but newly renovated and actually pretty cool. somewhat european in design and overall economy. the location is pretty cool and believe it or not this hotel snob would actually stay there again. it stops just short of id take my wife there but it is ok in a pinch. give it a shot if everything else is taken.',not_happy
id45437,' stayed here for - nights. hotel located in hotel circle. locaton is great unlike the crowne plaza there is no traffic when you need to get in and out of the hotel parking and wireless internet is free. there is a pc with internet with a printer in the lobby you can use for free you can buy tickets online and print to save some money. some hotel charge $- a page to use their printer. staff were very nice. very close to two malls theater target fast food and regular restaurant. i-- and i-- it only minutes away unless you hit traffic. room is clean and carpet is dark so i dont know if it is clean or not but i think it is pretty good. fridge and microwave are a nice touch. i stayed on the third floor so i dont have to worry about people jumping on my ceiling. evening though it was high --s and sunny outside the room is nice and cool. our air conditioner cool the room down pretty good. bed towels and overall conditons is nice. ice machine is a bit far way down stairs parking space is very tight. door noise could be a problem if you neighbour is careless seems like the only way to close the door is to slam shut. this no hyatt or double tree but with the money i saved and only a place to sleep i will be back if i am in the area.',happy
id45438,' really nice hotel with surprisingly large room for being new york. trendy rooftop bar and pool.',happy
id45439,' this was our -nd time to stay at the contessa hotel located on the san antonio riverwalk in texas. both times we stayed there it was christmas time and both the hotel and the riverwalk are beautiful in their holiday splendor. the hotel opened in november of ---- so it is realatively new. it is a great location on the riverwalk. room rates are reasonable. between $--- to a high of about $--- for a river view suite. all of the rooms are suites. we can comfortably fit our family of five inot one suite. the hotel staff is one of the best we have come across in being friendly courteous and professional. the outdoor rooftop pool is heated and has a connected hot tub. in addition the top floor has a spa and a well equipped gym. the riverwalk at night is something to behold during the christmas - new years time. colorful lights are festooned from the trees and it takes on an almost fairytail quality at night. i higjhly recommend the contessa hotel in san antonio. we will be going back next christmas if not sooner. give her a try. i believe you will be glad you did!',happy
id45440,' an eclectic mix of independent retail and restaurants. a great spot to stay close to everything and the subway in a unique character neighborhood. well appointed rooms in a character brownstone with breakfast included. la voile is an excellent authentic french restaurant just outside the doors. wired puppy has great espresso and coffee just across the street.',happy
id45441,' stayed here over presidentsday weekend as part of a usair packaged trip. my wife and i have stayed here several times before and always found their cozy room small but adequate.perhaps it was because of the package deal but this room was absolutely tiny. we still enjoyed the rest of the hotel particularly the bar-lobby area and you cant beat the location. but be advised if you book a package deal. also at check-in they insisted we present a voucher (although we were clearly in their computer). as it turns out we had a copy of the voucher but i dont know what would have happened if we didnt.',not_happy
id45442,' my husband and i stayed here for one night in late april. since we were to be arriving late and leaving early the next morning i was interested in finding value-oriented lodging and this hotel fit the bill. when we arrived i was a bit nervous. we felt very much as if we were in a bad part of town as there were choppers circling continually overhead with spotlights searching the ground. not a great welcome. but we were able to park conveniently next to the hotel for free and once we were inside we felt much more comfortable. the hotel was fairly clean and the receptionist was nice. our room was strange...huge...with incredibly high ceilings and lots of empty space. the bed was very comfortable and we slept well. shower and bath were clean and acceptable. it is not where i would stay again if i wanted to do any walking around or sight seeing but i would be fine to stay for a quick overnight.',not_happy
id45443,' remember a time when travel was romantic and the journey was just as important if not more so than the destination? the hotel allegro will remind you of those times. it is elegant. no small detail has been missed or neglected. the decor is fabulous and timeless. the staff is amazing and goes out of their way to ensure your stay is comfortable and worry-free. no these are not the biggest rooms out there but they are sufficiently sized cozy and comfortable. they merge modern day conveniences (wireless internet service big screen flat tv) with old world charm (marble countertop and shower ridiculously comfortable bedding a glass covered desk wallpapered walls). and the little things are included (cotton swabs six outlets on the desk to charge all your devices at once). and so many things to make your visit comfortable (morning coffee and tea hour evening wine reception mini bar (with $-- of merchandise for free for kimpton in touch members) and room service from the amazing restaurant next door). and it is all very reasonably priced making it a terrific value on top of everything else. you simply cant go wrong staying here when you in chicago. you wont be disappointed.',happy
id45444,' stayed for - days for a conference. room was ok lacking any individuality or attention to detail. not particularly well kept but clean however. great bed. everything else was not worth the vastly exaggerated pricing. concierge was the only positive staff experience all other staff did not really care about the customer or the hotel. no free wifi (not even in the lobby i was told to go outside to check my mail because union square has free wifi coverage!) overall the hotel was not old and classy it was only old . however you cannot beat the union-square location in san francisco outstanding city!!!',not_happy
id45445,' for what your getting there is better places for a lesure stay how does it rate so high on trip advisor totaly lost on this one',not_happy
id45446,' among nyc hotels this one along with the time square hilton are two of the very best ive stayed at. the only issue with this hotel is the check in lines which are often very long and somehow progress slower than other hotels (much much slower). the rooms are clean up to date with nice furniture and housekeeping does a nice job (compared to some other nyc hotels). the noise level is suprisingly low especially considering how booked this hotel usually is. the location is fantastic. it has a nice lounge which tends to get very busy but is very convenient. the staff all seemed very helpful and i noted there seemed to be a high security presence monitoring the public areas. i would definitely recommend this hotel especially if you can get it via [--] for reasonable rates.',happy
id45447,' if you like historic hotels in great locations this is the hotel for you. i stay here at least - time a year and keep coming back. this classic hotel is a charmer and is located close to great shopping dining and nightlife. the rooms are nice and of good size. great views of downtown dallas if you get a room facing that direction. highly recommended.',happy
id45448,' we stayed at at this travel lodge for - nights in mid-october. we really enjoyed our stay here and would highly recommend it. the customer service is outstanding. we have never received such amazing customer service from any of the other places we have stayed at (including much more expensive hotels). raymond and bruce were amazingly helpful in helping us find bus routes and making recommendations about places to see and to eat. we really enjoyed chatting to them. they made us feel so comfortable and made our stay in san francisco really enjoyable. on our first day they let us check in early as they had rooms available. it was wonderful to drop our things off in the room return our rental car and explore the city. the hotel is very close to bus stations and well located for bus routes. we also easily walked to the exploratorium from the hotel. while we were at the hotel we easily travelled to golden gate park and fisherman is wharf. the hotel is in a quiet part of lombard street - we were not bothered by traffic noise and slept well. it is in a safe neighbourhood. the newly decorated rooms were a little small but they were clean and very comfortable. the queen sized beds were great. we managed just fine with our family of -. my children really enjoyed the afternoon cookies everyday in the lobby and the stand along business computer. breakfast was adequate. cereals muffins croissants orange juice. we were really pleased about not having to buy breakfast for our family everyday. the room rates were very good too. we are so pleased that we chose to stay here rather than at a much more expensive hotel at fisherman is wharf. we will definitely be back.',happy
id45449,' we were visiting depaul u with our daughter and chose this hotel because it was on depaul is list and because of the reviews on trip advisor. it was very nice. the staff was friendly and prompt and everything was clean and cared for. there is self-parking close by and valet parking as well. the continental breakfast was good with decent coffee. we are vegan and were delighted to find soymilk offered along with cowmilk. we reserved an executive level room. it was large for an older city hotel with a walk-in closet with a mini-fridge and an alcove with the desk. the bathroom was new and spotless. weve stayed at the four seasons chicago in connection with my husband is work and our accomodations at the days inn didnt suffer from comparison. the only negative was the noise level--our room was over the front entrance. rooms in the interior and back would probably be quieter and for this kind of location you have to expect noise. the hotel had provided earplugs. our daughter has decided on depaul starting this fall so well be staying here again',happy
id45450,' i am so glad that i checked tripadvisor for “hotel reviews” as we drove on our next-to-last leg of our --month trip -- from utah to memphis! we had a terrific stay -- the suite was wonderful -- big and roomy with a sitting room and a kitchenette with a table & - chairs as well as a large bedroom and a comfy bed. everything was clean and the price was fair. the staff was very helpful in giving dinner suggestions -- corky’s bbq was fantastic! the breakfast was certainly a “step up” from the boring breakfast at holiday inn express. when we come back to see elvis again we’ll definitely stay at the staybridge suites again!',happy
id45451,' i was over one year ago but better later than never. i was solo so i didnt expect much. from the airport i took subway so it is easy to get there(change trains somewhere i cant remember where). from subway station very close. i was there to visit so my plan was only sleep in hotel-bought unlimited metrocard for a week and spent days in new york so for me it was very good choice. i spent there only four nights-bathroom comf bed so what else i needed. cheap(i cant remember but about -- per night). for those who complain-stay somewhere in the city and spent twice or three times more. if u buy cheap car and then complain why didnt u buy ferrari?',happy
id45452,' nice hotel. very good quality snd high standard of device. lobby looked great. cant comment on amenities as i was simply in and out of the room. had a corner suite. big room but furniture was unimpressive. sofa was worn in pretty bad in the middle. doors etc were a little beat up. beds were tiny! i think they were twins.stayed at the swisshotel the week before... would go back to swiss before doing fairmont again. like i said... good but not great....',happy
id45453,' we just spent - nights at this hotel with our - teenagers. like all la quinta hotels they offer - rooms king suite at a reasonable price which make it a great hotel for families. i gave only a - for rooms has ours didnt have any door or curtain between the sofa area and the bedroom so no privacy (might be a plus if you travel with a toddler). also the room was on the small side it was pretty tight for the four of us and the luggage. the bathroom sink is separated from the tub-toilet and no door either so the big neon light is directly in your face when laying on the bed. not so pleasant when your teenagers brush their teeth much later than you! but the bedding is very comfy the room really clean having - tvs a plus and there is a desk with free wifi. there is a safe in the room perfect when staying more than one night. well definitely go back to this hotel. the location is fantastic right next to the freeway exit (room insulation is great absolutely no noise coming from the road) close to many attractions; large selection of restaurants in a - miles radius. staff was friendly they have several flyers available with list of restaurants-attractions with directions great service. large underground parking. the pool and jacuzzi were great clean lots of towel and seats available. breakfast is included in the price; with a large selection of items from fruits cereals boiled eggs to several kinds of bread even make your own waffles this is really a big plus compare to other hotels in the same price range. the only downside is that the room fills up quickly and many guests had to take back their plates to their rooms. but again it is great for families has you dont have to drag the kids to a restaurant before to start the day.',happy
id45454,' we were very impressed with this hotel. we were able to get a room for $-- a night through priceline. the rooms are spacious and the view of austin lake was amazing. the bed was amazing as well. even though they are going through construction to make the place even better the staff is super nice. we will definitely return to this hotel when we visit austin again.',happy
id45455,' we stay at a lot of homewoods and was a little dissappointed in this one. had a- bedroom suite which are ussually quite spacious this one was sooooo small. the kitchen was in the living room. wierd! just a very small suite. needs updating and a good cleaning too. it is very close to the part of the riverwalk where all the fun stuff is and the rooftop pool area is beautifull at night.',not_happy
id45456,' stayed at this hotel for - week. very nice hotel rooms were nice beds were good. there is only two complaint that i have: - internet. for the price that is charged i would have thought maybe the hotel can offered this to the guests for no fees or if charging a fee we would be able to use more that - computer. when we checked out we found out there was a charge on our room from the restaurant. we did use the restaurant once but paid with our visa. the waitress did not asked us if we were staying at the hotel so have no idea how we were charged. so far still waiting to receive an email if we will be credit. of course we had to pay. we also found the internet very slow - mcdonald is wifi was faster!! we complained and was told - what did we expect this was a big hotel - if it is a big hotel - get a faster server - we paid for it!! next time we will go someplace else.',not_happy
id45457,' close to port -- min walk to the gaslight area clean modern rooms free wi-fi secure car park free buffet breakfast.. what else do you want? only downside: we had booked ocean view room which was great except for the trains that cross the road about ---yds away and make a racket with their horns! the only problem is you cna hear them just about everywher in san diego.',happy
id45458,' i have stayed in this facility at least twice over the past six years; once for three days and once for five. as a native washingtonian it is always pleasant to go back home. and the physical plant is quite welcoming. each time i have arrived the check-in has seemingly gone very smoothly with a keycard in my hand within five minutes. on one trip i was traveling for a tax-exempt governmental subdivision. i explained that they were paying for the room that they could put my personal expenses on my personal credit card and be sure not to charge my employer any tax. when i went on the in-house computer system the next morning there were the inappropriate taxes. my home office had to call to straighten them out as they would not listen to me. and then there was the room service. a meal which added up to $-- on the room service menu ended up costing me $--. the same two-for-one charge was true of my other meal as well. the housekeeping room service and door staff were excellent which facilitated one trip after suffering a shattered kneecap. uncharacteristically it was the front office and accounting staff which made my trips a chore rather than a deligtht.',not_happy
id45459,' i have stayed at the town and country too many times to count becasue it is the hotel of choice for my company. the property is beautiful but the rooms are just average. if i had the choice i would probably seek out other san diego properties. the location is good. its about -- minutes from the airport. the trolley is behind the property so getting to old town downtown and other san diego attractions is very convienient. while the grounds are clean the rooms dont get throughly cleaned on a daily basis. if youre looking for a freshly nicely made up bed everyday you wont get it here. i could tell that they dont change the sheets and just throw the covers back on the bed. i spilled some pizza sauce on my bed one night and the next morning came back to a halfway made up bed with pizza sauce still on it. the back of the bed was also very dusty which lets me know that they dont vaccum often either. service from the front desk to the bellboys was excellent. not the best value. restaurants are good but expensive depending on where your room is it can be ok in size but the tv is --inches and fuzzy and sometimes the bed lumpy. it can be hit or miss here so use your discretion. the picture is of the creepy girl who is hung up in just about every room.',not_happy
id45460,' situated just minutes from union square and chinatown parc -- is a great place to be based while in sf. the hotel rests comfortably between a smart desgner shopping area and the tenderloin area which is home to crackheads pimps hookers dealers and lowlifes of all kinds. the streets of the tenderloin stink of urine and the buildings are run down. basically if you like character and diversity youll love it. if you dont just stick to the front side of the hotel and youll be fine. there are more homeless people in sf that anywhere else ive been. a few asked for money but none were aggresive or bothersome. look out for the cardboard signs that most of them carry and youll see some very amusing scribblings. the hotel room was very nice. good quiet aircon a --inch plasma tv power shower citrus flavoured free moisturiser and a spectacular view of the city made this the perfect hotel for me. at breakfast you can sit down for a $-- breakfast of you can get - pastries and a starbucks coffee in the reception area for just $-. there was also free internet in the lobby! great hotel and a fantastic city. go there!',happy
id45461,' we wanted to get away for the night so we rented their king suite with whirlpool. first the good the room was large and clean. the whirlpool tub was large and there was never a problem with hot water. all in all this room was great. the bad the staff was horrible. it was like we were interrupting their day by making them do their job and check us in. the assistant manager was even at the front desk and did not even acknowledge us standing there no hello or anything. after the check in (you would have thought it was torture to the front desk agent) we were on our way. i had to check out early in the morning so the night desk agent was still on. i went to the desk where he was counting the cash drawer. he knew i was standing there i was the only person around after he finished counting the quarters he wrote down how much was there and then started counting the dimes. i am standing in front of the man for a few minutes he wont even look at me so i just leave. the only good staff members of this hotel are the housekeepers. they go out of their way to say hi and make sure that you have everything you need. the front desk and the management of this hotel need the housekeeping staff to train them on customer service in the hospitality industry.',not_happy
id45462,' okay im going to start off by saying that i am an employee of a holiday inn express in clearwater fl. i have been working in hotels for - years and i understand the in is and out is of a hotel. my best friend and i had a free gift cetificate for this hotel which is good because i would have never checked in unless we did! we walked up tp the desk where the font desk girl was rude and treated me like an idiot. she was screaming at me as if i couldnt hear her demanding id. well im not -- which under most hotel rules you must be in order to check in. she took one look at my id and would not let us check in didnt speak to a manager to see if she could make an exception for a fellow employee or anything just an attitude and a flat out no!!!!!! so after having to go through the trouble of having my uncle drive an hour to check us in because they would not allow us to we get into our room which i must say was a nice room. the next morning i awoke ready to take a nice hot shower but i needed towels. so i called down to the desk to ask for three towels. the rude lady on the other end with poor english said that i needed to come to the desk or find a house keeper to take some from. i asked her why she couldnt have someone come bring them to me being that i was in my pj is and she informed me that she did not have what she called room service and that she had no one to come birng me towels. but the kicker is that when we checked in the night before and needed more towels we got them brought up to our room in -- mins within calling...... these people were just very unaccomadating and rude. being that i work at a hotel i am floored that managers let their employees treat guest paying or non paying guests this way. on top of it all the appearance of the employees was the most unprofessional i have ever seen in my life. jeans and sneakers are apparently acceptable at this property. needless to say i will be in the jacksonville area many times in the next few months and i wouldnt stay here again if they paided me!!!!!!',not_happy
id45463,' location is perfect. directly across from madison square garden and about - blocks from times square. the rooms are fairly old and it shows. you wont be able to open - close your window and chances are the window will be to dirty to get any sort of reasonable view. in my opinion the beds are comfortable (i slept an average -- hours a night unintentionally). the rooms are fairly well kept. no mini bar but there is a fridge at least. location and price are this hotel is best features. worth staying at.',not_happy
id45464,' i stayed here two nights -- years ago and found venice beach to be quite a fascinating place. it is still fascinating but is now shared with countless homeless people sitting and laying hither and fro. if this bothers you dont come. now about the hotel: first the good.: -. the hotel was right on the beach and the ocean walk. -. i was upgraded at no cost to the ocean suite from the ocean queen . ( from a hotel room to a one bedroom suite). -. the unit was recently remodeled. -. the bed and matress was quite comfortable. -. the shower was nice. now the bad: -. no stopper in the bathroom sink and an improperly installed sink aerator spraying water. -. missing knob on a kitchen cabinet. -. no chairs in the unit. only a (fake) leather love seat. -. bad stains on the carpet. -. no coffee maker. -. only one remote control for two tvs. -. no stools at the kitchen eating counter. -. loud music with a constant thumping from the retail unit below. fortunately it stopped about -:-- pm. my comment to the desk clerk about this was met with indifference i would not bring children here.',not_happy
id45465,' spacious room with comfortable bed good quality bathroom and plenty of amenities in the hotel. reception staff were friendly and helpful. centrally located hotel next to times square and subway nearby so easy to get around nyc.',happy
id45466,' we choose this hotel with the help of the trip advisor reviews and were very satisfied with the results. we stayed two nights and thoroughly enjoyed out stay. the location is fantastic - right in the heart of san fran. the powell-hyde cable car stops right out the front which helps with the ridiculously steep sf hills. the bart station is a short walk away (- blocks). the rooms are lovely & comfortable and staff are fabulous. cute dining room for reasonable priced breakfast (for hotel standards) but there is a walgreens right next door is you want to diy - breakfast - snacks. the complimentary rubber duck is a great touch ( yes they are free to take) i would highly recommend the chancellor for those on a moderate budget who want to find the heart of san francisco .',happy
id45467,' we like this property and the staff is friendly. the rooms are comfortable nicely designed and light. (we were in a king deluxe on seven.) the prices for breakfast in plein sud are higher than the quality of the service where most of the employees behave as though they are there to have their own breakfasts chat about themselves and watch tv. dont bother interrupting them for coffee refills either because the effort is not worth the outcome. my only other gripe is the $-- per day per device internet charge. what a scam on its apple-loving design-hungry punters! otherwise a good location in a great neighbourhood with some enjoyable eating options.',happy
id45468,' i stayed here for one night after a late cross country flight. the room was clean and comfortable. the shuttle to and from the airport was quick and the shuttle drivers were extremely friendly and helpful. the front desk clerk was a little snooty. i got a great rate on priceline and the hotel was worth every penny. i would recommend this hotel.',happy
id45469,' great hotel great staff wonderful price could not ask for anything more when it comes to all around service and satisfaction.',happy
id45470,' ive been there with my husband for five nights.this hotel was a big surprise for both of us. the suite was very clean. two rooms en suite with kitchenette coffee maker fridge dining area sofa. the buffet breakfast was excellent .in the afternoon at the atrium they offered snacks and coctails. the magnificent mile is very close and there are many restaurants and blues clubs nearby. i enjoyed my stay. embassy suites hotel was the best choice!!',happy
id45471,' i chose this property as it was near the queen mary hotel and the rates for the ship hotel were a little over my budget. the double tree was situated right on the harbor and the views-atmosphere was impressive. double tree has recently renovated the property and everything was fresh and clean. the beds were comfortable and i got a good night is sleep which is unusual for me when traveling. the air conditioner system was very quiet and hardly knew it was running. the front desk and service staff were very friendly and responsive. i will stay here again if i come back to the area.',happy
id45472,' dollar for dollar a very good deal for the airport traveler quiet comfortable and convenient. parking is ten dollars but when asked the attendants will let you come in and out all day if you have appointments. good food and clean. not a bad spot for an overnight stay.',happy
id45473,' stayed here once at the end of last summer with someone i loved and had to return. when a business trip afforded the opportunity i took it. this trip i went alone but still found the ambience- in the midst of the city- to be relaxing and pleasurable. small rooms but clean and nicely done. everyone was very pleasant. discovered biscuits and blues right around the corner with live blues performances and great food. san francisco is still my favorite city this hotel one of my favorites. perfect for a romantic getaway or if you need to be centrally located. the evening wine is not the best but free and drinkable- so why complain. mornings they bring in starbuck is coffee!',happy
id45474,' i was able to get a special package deal on orbitz combining my air travel to boston with - nights at the park plaza. i would say that the experience overall was positive but i would have been disappointed if i had to pay the full price. i had a standard room with a comfy double bed but the carpet was dusty and stained and there was a mysterious leak in the bathroom. i found a puddle of water near the tub every morning... before i even started the shower. the bathroom was also quite snug... not a whole lot bigger than a telephone booth. the staff ranged from helpful to inattentive to somewhat brusque. there were some voicemails on the hotel phone for me and the main desk was no help at all when i called them to find out how to access my messages. i never was able to retrieve the messages that were left for me! as i said the room overall was comfortable but a bit threadbare. even the sheets were so worn that they had holes probably from being laundered thousands of times. park plaza is very conveniently located in the back bay-copley square area and so it is perfect for both business and tourist travelers. but i would only decide to stay there again if i had a discounted rate. i would look elsewhere if the hotel only had full price rooms.',not_happy
id45475,' what a fantastic hotel! very friendly staff excellent location and very clean i mean who has ever heard of a pillow menu? i hadnt but it was quality! --th bar with terrace! only slight moan was car parking was extremely expensive although not offered with or by the hotel unless you want vallett which was even more expensive so either use cabs or trains. the hotel itsel is right in the middle of where you need to be at the beach is - minutes awayand nightclub about the same loads of shops and much more! highly recommended!!! ---stars!',happy
id45476,' on aug --nd i took my two daughters to nyc to attend a yankees game. i found this hotel online so i wasnt real sure what to expect but since it was a hilton i figured it had to be pretty nice. i immediately took notice of the friendly staff. we arrived at --:--am well before check-in time ( -:--pm ) . we were informed that there were no rooms ready yet but we could check our bags until after the game which is what we did. this hotel could not be more conveniently located to take the subway (d train) to yankees stadium. the subway is literally right out the front door!! we literally had door to door service to the game and back. very cool indeed and easy! the room was great. very clean big flat screen tv and a good size room. not at all broom closet size like some of the other hotels i have stayed in in the city. the only negative comment i have about the room and it was kind of a pain because traveling with my - girls the bathroom got a lot of use showers make up hair etc. was the design of the shower floor. the shower floor was even with the rest of the bathroom floor no lip to keep the water in the shower so by the time we all showered the bathroom floor was a puddle. (room ---) one other thing we wanted to watch a replay of the game on their yes channel (yankees station) and it was not available on the hotel tv package that was a bit of a bummer. the next mornings breakfast: great buffet very friendly staff and the hostess-manager was a doll chatting with my girls. very pleasant stay. change the design of the shower floor and id give it a -- out of -- for price cleanliness staff and convenience.',happy
id45477,' i should have asked for a room at the back of the building. the noise level is tremendous and non-stop all night. i was told the room i was given would have great internet connection due to its closeness to the office. it did ... but it wasnt worth the traffic noise.',not_happy
id45478,' this is a great property for families. the condos are well appointed and nicely furnished. comfortable beds and nice master bath with walk in shower and huge jetted tub. there are lots of activities on property: we saw families-groups playing volleyball. the main pool has basketball nets with balls volleyball net and there is a giant chess-checker set ping pong table pool table and free air hockey table set up by the pool all gated in. there are scheduled crafts walks and activities too which we didnt do. there are multiple fire pits to sit around and enjoy a drink or smore. also you can catch a trolley or golf cart to take you across the street to the jw marriott where you have access to their sprawling fun pools. within a mile is a huge outdoor shopping area with movie theatre restaurants (yard house california pizza kitchen rock bottom...many more) and target and a grocery store to stock up for your condo. be on the look out for javalinas on property. we saw a family of five at dusk.',happy
id45479,' this hotel is located close to many attractions - jfk library and quick access to boston. the check- in crew was friendly and efficient - the lobby was clean and spacious and included a small bar and vending machines. the room seemed clean but had some issues. two light bulbs were missing the coffee maker was only half functional and there were what seemed to be water stains on the wall. the heater- ac unit was loud and the room temp. was difficult to control..too hot...too chilly. the beds were very comfortable with many fluffy pillows...quiet night. this room came with breakfast. the catch was that you had to wait in line at least -- minutes while one person made individual - special orders. there was no coffee in the lobby so you had to wait for that as well. we had to leave after standing in line for -- minutes. others in line also left due to time. the desk clerk did get us coffee after we told him about the line at the cafe . the manager at that point should have called in a second person to man the breakfast crowd. this hotel has possibilities but seemed to be disorganized on a basic level. doubletree usually has good quality hotels - this one fell short of their usual high standard.',not_happy
id45480,' hilton was ok on initial impression when my wife and i first came in. the attendant was polite and things seemed to be going on well. when they could not find us a room of our choice they even proposed they would waive our parking fee of -- bucks. that sounded not too bad and we thought it would be a good stay. the room was sterile like others have commented which is a nice plus. however the parking experience there was horrible. because this hotel shares the structure with the convention center and guess what that night a big event of some sort took place at the convention center. so it took us like - hours just to drive from - mile away from the hotel to be able to park our car. and the hotel staffs seem very indifferent to this inconvenience at all. worse part was yet to come. that night around -:--am we were rudely awoken by a bunch of drunkards just out of our door in the hallway. it turned out to be a bunch of teenagers heading to mexico and they were just too intoxicated to stay calm at all. next morning they even piled their trash just outside of our door! so we talked to the front desk about this issue and they promised to lower our fee because of that. so far so good . then after couple of days of the trip guess what those bills did creep up showing not a single cent of deduction as promised. and worse yet the promised free parking also showed up glaringly as well. it took me half an hour to talk to the finance department to sort things out. however i would say they are following a pattern here. basically when you are on premise they could and would promise you anything and while you are away they just change anyways they want totally forgetting about their promises. i am very disappointed by the extreme unprofessional way hilton bayfront is treating their customers. in light of the current economy situation should not they be more trained to retain customers by providing excellent services rather than those junks? anyways good hardware in the hands of wrong people only means bad business anyhow. we would not return to this hotel any more.',not_happy
id45481,' the recently renovated hotel is reminiscent of the lavish palace of versailles opulence and grandeur with it is own version of a marble high ceiling ornately adorned hall of mirrors including chandeliers on their main floor with side meeting and banquet rooms. the more casual and all- in- one dining room - bar - lounge is inviting and it was quite crowded most of the evening with walk ins as well as hotel guests - it appeared to be quite the meet and mingle spot for most of the evening. our dinners were delicious and our waiter pasquale charming. it is a wow hotel in every way. regular check in is at - pm but we claimed our spacious room with - queen beds and a rollaway by --:-- am.( there were - of us girlfriends). coffee- tea machine in room ( no complimentary morning coffee- tea in lobby area but starbucks right outside hotel. the -- hr. rooftop fitness center had more than enough machines and weights and lots of light streamed in. great location for shopping with nearby newberry street and across- the - street copley mall with many big name department stores including neiman marcus. we saw war horse at the nearby boston opera house ( another breath taking gilded building). all in all our hotel is beauty and location and services made our short getaway soooo memorable! and they have special discounts so be on the alert!',happy
id45482,' the hotel offers decent service and the best value for money. prices are lower than in a hostel. beds are comfortable and the room has a fridge and a coffee machine. washrooms are quite old but clean. hotel has a large parking lot and rooms are cleaned on a daily basis. the only two problems are the location (far from most atractions and public transportation in la is inefficient) and the fact that there is no elevator in the hotel. all in all the experience was satisfactory and id stay there again if traveling low-budget.',not_happy
id45483,' i stayed at the mondrian soho for two nights which was a combination of a business meeting and some time for relaxation. the hotel is very trendy and beautiful. as other reviews have stated there is no visible sign outside and no directions to reception when you first walk in...but it is not that hard if you know the address and-or have seen pictures! im not a cab person...i prefer the subway and the nqr-- is right around the corner. also steps to chinatown and little italy and nice shopping either boutique or bloomingdales. the bed in my room was extremely comfortable and i can say that i had two of the best nights of sleep. the walls are extremely thin. i did not mind any of the noise from the lobby...not did i hear much of it once i reached my room. the music in the lobby and the halls fit the hotel very well. i would not expect rooms to be completely soundproof but i was upset at being able to hear even the smallest noises (people zipping up their clothes next door when getting dressed in the morning) or conversations of the housekeeping members in the hallway and on their walkies. i did not complain as i would not expect the hotel to ask someone to zipper quietly or re-insulate the walls during my stay but sound between rooms and the hallway is something they should consider for the future. housekeeping is done until --pm at night. on my first day out i came back from a meeting at -pm and my room had not yet been made up. i wanted to take a nap before going out for the evening and even though i put out a privacy sign i got a call from housekeeping (after hearing a walkie talkie outside my door) asking when they could make up the room. i did see that on the ipad in the room there is a section to request housekeeping so it may be beneficial to use that when you first go out for the day so that you come back to a made-up room. by biggest problem was at check-in. as a little background info i am one of the people who no longer carries a credit card. i have a debit card that can be swiped as a credit card. i usually keep my funds in savings and transfer over small amounts to my card account to use when needed. so upon check-in my hotel room was paid. i was asked to see a credit card which would not be charged but used to put a hold for incidentals. i was told that the card was declined and asked for another charge. when i asked the hold about i was told that $--- was held for incidentals. i understand that copying a card or holding a small amount is common but i found $--- to be very large. i didnt want to explain my full financial arrangements to the lady at check-in but i told her that i would need to transfer some money over. i could not get internet service on my phone and she told me that people tend to get service near the terrace. i still could not so walked downstair and outside to call my bank and by that time was unable to complete the transaction. i had enough to pay for the hotel have a little cash for the night and planned to do my transferring in the morning. i asked her (kate i believe) if there was any way i they could amend this to $--- until the morning. she spoke to her manager and came back and was able to do that. i have to say that kate was extremely pleasant in what could have been an embarrassing situation for me. i mentioned that the $--- hold was not on my reservation or any paperwork and she apologized for that. nothing was her fault and she handled it well. however i believe that the hotel should let a guest know the hold beforehand as $--- is a steeper amount than customary especially when the room is fully paid for in advance. it made my first --- hour in the hotel very uncomfortable. after that besides the non-music hotel noise i had a great time. i hope to visit this hotel again in the future. i did not get to enjoy the restaurant but would love to on a future visit. it looked great.',happy
id45484,' i just stayed in this hotel on a business trip. the room was in a terrible shape. the carpet was heavily stained; there was a hole in the wall; the walls window sills molding were dusty and there was mold growing around the vent in the ceiling. i got into the room so late that i just went straight to bed and decided to call to change rooms in the morning. i had an early breakfast with - other people with rooms in similar conditions. two had try to change rooms unsuccessfully. since i was just staying for two nights i didnt try. needless to say none of us will stay here again (we all went back to our companies and sent out email warning others to avoid this hotel and notified (in group) the company organizing the event we were attending - however their staff was staying here and had the same experience so they already knew!). i was upset with myself for not checking tripadvisor to see how this hotel was rated. now i guess it wouldnt have mattered since there were so many postive ratings i would have stayed in this hotel.',not_happy
id45485,' my girlfriend and i spent a week in the dt. great hotel and great location. next door was a nice breakfast cafe with outdoor seating. one subway station is attached to the building and the ---lexington is only - blocks away. based off reading reviews we requested a high floor away from the fire station. they granted our request and the room view was beautiful. room looked brand new and was a good size. outstanding customer service from everyone we met. luggage even got us a towncar back to newark for cheaper than we paid for a cab to the hotel. murphy is pub on -nd street became our bar for the week. great prices. i would recommend and go back.',happy
id45486,' overdue review - stayed at this hotel in oct --. hotel was very nicely decorated modern with ample hallways. staff at reception was extremely nice. room was very spacious and nice. it looked like a mini-apartment. had a small fridge a sink and a big counter space with coffee maker. bathroom was big and nice although no door on the shower made it splash all over when showering. location is very convenient. just a - min walk to the galleria (nordstrom entrance on hidalgo) where you can go to have breakfast. also good central galleria location with easy access to major freeways (--- --). two things we did not like: no safe in the room. and the starbucks coffee at the bar was horrible we asked for cappuccinos but were handed two full cups of milk with some coffee in it. maybe it was just the person who didn’t know how to make them. we recommend this hotel especially for short trips or business trips very convenient location.',happy
id45487,' we were in town for the san antonio rock n roll half marathon. upon arrival the valet informed us of the prices to self-park and valet but that off site parking was available for less money. no attitude at all just letting us know what was available. upon check-in we were offered free in-room wireless as we are priority club members. otherwise it is free in the lobby but $-- per day for in-room. we also asked for a late check-out as i was running the race the next morning and had no idea how long it would take but def would not be done by the standard --am checkout. we got a -pm check-out time. our room was on the very top floor facing the interstate so not the most special view but def nice and high. the room was a little small and there was no mini-fridge which i would have expected but the room was clean. the bed had - pillows which was nice. later in the evening we were heading down to the lobby area so hubby could get a drink. i hung a plastic bag on the room door handle nothing heavy i just wanted to make sure it was by the door as i would need it the next morning. the door handle was just that a handle instead of a knob. when we tried to get back in the room later it wouldnt unlock. we got new keys still wouldnt unlock. the front desk offered us another room but as my running gear was in our room that would not work. the maintenance staff was still around and they managed to sneak a hook under the door and pull the handle down from the inside so it unlocked. the bag was pulling slightly on the handle enough to confuse the electronic locks. the front desk said we were lucky the maintenance guy was still there. im glad he was too! while waiting for the door situation to be resolved i checked out the fitness area which had more than one of each machine. the pool is outside on the third floor over looking downtown which was neat. yes there were homeless and street people but that was the case in any section of the downtown area. we werent bothered at all. the hotel is just a half block from an entrance to the riverwalk area. we did not eat at the hotel but a full service restaurant was available. the next day it was about --:-- when we got back to the hotel we asked if late check-out could be moved to -pm was not a problem at all. the staff was very polite and helpful. we got a group rate on the room so it wasnt too outrageous and for my purposes the location was great! if i had paid full price i would have been disappointed but overall a good stay and a neat event.',happy
id45488,' what a wonderful experience our cpaconnect group had at this hotel for our annual roundtable this october. from a to z this hotel is on top of everything. great service wonderful smiling people with fantastic attitudes. the rooms are lovely and who can beat the location! in the heart of austin - take a short bus ride to the soco area to see fantastic shops and explore the wonderful restaurants all over many within a short walk from the hotel. beautiful views from their stephen f. bar on the deck outside of the capital at night. thank you ic-austin for making our event a wonderful success!',happy
id45489,' we recently stayed for - nights over the weekend. it is a beautiful hotel and well polished inside and out. i opted for the standard king was on the --th floor. the view was of downtown dallas and it was beautiful. our room was clean the furniture was updated and even the night stand tables had granite tops. the entry into the hotel is also clean and the service fantastic. parking is available for -- per night and all taxes fees included unlike some of the other hotels. the valet available any time and the only complaint is that they do take about -- mins to get your car. we were there the weekend they had an event and they said they had over --- cars and for that reason they messed up pulling up my car. because elf this our table at bolsa almost got given away. i had to ask to speak w the manager and after telling them we were waiting for -- mins they told me they didnt know where my car was. they offered and paid for the cab. however that screwed up the rest of the nights plans as we were going to a show after dinner and i had to come back to hotel after dinner to get car. we missed the show. so just remember if they have an event you may have to wait for -- mins for valet to bring your car. the neighborhood is near the arts district but nothing immediately next to it for bars- nightlife. walk about - blocks and it will get you to downtown dallas where there are more bars. we did not get to use the pool or the exercise facilties. we were still for the rate we got and we will be back.',happy
id45490,' i won this hotel through a priceline auction for a very decent price considering i stayed there on a saturday night. though i requested - double beds we were given a room with - queen upon arrival. the room was very nicely appointed with a modern feel although for a higher end hotel i was expecting more. pros: -decent location in the downtown area -connected to a whole foods store for breakfast and snacks -free internet usage -nicely decorated with decent linens cons: -valet parking was about $-- per night which i thought was high. -shower needed better cleaning particularly on the grout -bed could have been a bit more comfortable -showerhead wasnt as powerful as i thought it would be...possibly clogged with mineral deposits? was it worth what i paid for it? yes probably so. it is in no way comparable to some of the other luxury hotels out there though.',happy
id45491,' cons it is a radisson property so the points are useless within the us but really that is the only con i have stayed in -- different hotel in chicago including the jw marriott and the ritz carlton will still say this is the best in chicago',happy
id45492,' we had - rooms on the --th floor. rooms were clean & comfortable. you can walk out the door to the metro. the staff was very helpful. we would definitely stay there again.',happy
id45493,' i won a free night at the w hotel and was unsure if i wanted to stay a second night there after reading the reviews of it being a dark and dingy hotel. i was upset when i arrived and realized that i should have booked my second night here instead of at another hotel since the w was really quite amazing! from the moment we stepped in i was impressed by the ambiance and the great service. we arrived quite early and while they didnt have a room available quite yet they kept our bags for us while we got lunch and got one ready quite quickly. the room was clean comfortable and modern. and the view was to-die-for! yes the hallways are dark but that is the vibe of the hotel... and really who wants to walk into a hallway that is blaring florescent lights?! honestly i have no complaints about the hotel and would stay here again in a heart beat!',happy
id45494,' i had cancelled an earlier reservation due to hurricane irene. although i cancelled late after the penalty period the general manager kindly agreed to refund the penalty if i re-booked within the next thirty days or so. i found myself needing a room on ---- called the general manager and he was a man of his word. i should also add that there were no rooms to be had on the website (or anywhere in the city as far as i could tell) because the un general assembly was in town and hotel rooms were very scarce (and very expensive). however he did manage to find a room for me on that date. the room was a very good size and extremely clean. the breakfast had a decent variety of cereals fruit bagels eggs etc. and was well-stocked. i found the staff helpful and pleasant. the location was convenient to the bus station and theaters. i would definitely recommend this hotel.',happy
id45495,' as vav - volcanic ash victims i wanted to say how wonderful we found not only our scheduled stay but the level of service we received at staybridge suites times square during the incredibly stressful time in our unscheduled extended stay. at this point i would like to name the key staff members assistant general manager seen kei chiew was truly outstanding his calm manner and no problem attitiude not to mention being hands on with all the guests was very reassuring for my family and i. he was always available and always more than to assist with last minute requests carter and miles on front desk were both also reassuring carter with great banter and great sense of humour was a great to have during this period of uncertainty danielle who would offer help and assistance with the computers and things to do whilst stranded - thank you so much! to be honest the staff were charming to help and always with a genuine smile. our stay was wonderful here offering us refuge during this very uncertain time. staybridge suites is a great boutique type of proprerty clean and modern and right by times square. thanks to you all and we hope to see you again soon. enjoy!',happy
id45496,' we selected this hotel through priceline.com. it was great to be greeted with a warm cookie at check-in and the staff was incredibly friendly. there is a charge to park at the hotel but there is free parking available in the adjacent neighborhood. the rooms were clean and the beds comfortable. the lobby was nothing spectacular but the friendliness of the staff made the hotel stand out. the hotel was convenient to dining and downtown san diego.',not_happy
id45497,' this hotel seems to be getting good reviews from customers outside the us and i now know why. to them it may be good but my wife and i stayed there for a weekend to celebrate our first wedding anniversary and the room and bathroom was old and dirty and the ac was not working correctly. the staff was nice but that is about it. i would certainly look for a better hotel if and when we go back.',not_happy
id45498,' on arrival we were given the wrong room due to overbooking and had to spend the first night of our - night stay in a small room which was not suitable for our party. the next day thanks to the manager we were moved to a room which was better than the one we had actually booked and he did what he could to ensure we were . in the end a nice hotel with nice staff and a lovely stay. perfect location too. this review could have been so different though had they not dealt with the problem so effectively.',happy
id45499,' we stayed in a room which was so hot and couldnt sleep the whole night. we ordered dinner from the restaurant . the quantity they serve for the price not worth. would not recommend this hotel. cant beleive this is one of hyatt is!',not_happy
id45500,' its in a great location great. i walked to central park history museum and pretty much everywhere. (its not a - min walk though but its doable) it was in the inner street so you were away from the busiest traffic and it still felt residential. the hotel itself is decent for the price. overall its a small - star hotel in a great location with more spacious rooms. i loved the room. i requested - double and the beds were very spacious and we still had plenty of space to walk around for - adults. loved that it was hardwood and the bathroom was more on the small side but adequate and clean. we even had a view (nothing spectacular) but it was nice to be able to open the window and at least stare out into something. pros: for nyc the room itself was spacious location couldnt have been better. you can go around any corner and find something to eat. there is at least - newspaper stands for smaller items. cons: elevator way too claustrophobic. even for european standard it was probably not on the bigger end. and very slow so slow that we had to wait to get in only by ourselves so it wouldnt make any stops (not that there was much room for more) i wouldnt mind going back for the value and location.',happy
id45501,' the rooms were very good. i was upgraded to a room that was enormous and had a floor to ceiling view of the st. charles river. it was a real pleasure to be there. all was very comfortable and the staff accommodating. good beds. ask about discounts available to folks attending or visiting local colleges if that is the reason you are in the area. they get oversold so it is good to check in as early as you can. i had a little difficulty the first night arriving at - am even after calling ahead they had no room however the hotel staff walked us and carried our luggage to a nearby hotel where they secured a room. i stayed a second time during my several weeks in boston and enjoyed it very much. it is a really good choice; the price fluctuates depending on availability. again make your reservations well in advance maybe not when there are redsox games!',happy
id45502,' we stayed for - nights. we all slept well had a nice breakfast in the morning then out the door to discover la. found it close to universal studios even not too far from hollywood. would stay again.',happy
id45503,' an irish based hotel in the heart of nyc! warmly welcomed check in only took a few minutes. rooms are small but standard in the city. room very clean nicely appointed and comfortable bed the spa like bath had the best shower ever! tv was small and room offered no view. this is our -nd stay at the fitzpatrick and will return again.',happy
id45504,' i stayed in this hotel from --th to -th of november and i dont recomended!rooms are nice and very clean...good job!good locationbut.............people working in a front desk are not politenever say hello or good nightin this hotel is complimentary breakfest but you have to pay for beverages and you will just get small muffins.in a rush hour to get a taxi in this location took us -- min.nobody will help you with your luggages even doormen watching you to get off to taxi.if you need a help you have to asked for it and pay for it....nothing is for free in this hotel.you pay for the internet -- $ every night a every night i had problems and had to call the lobby to send somebodyguy who came up to fixed the problem call some servise line and they charged me for it in the end off the trip even when it was not my fault. i will never stayed here again....check out hotel avalon in -- e --nd str.-very nicevery politecomplimentary breakfest-hugecompare to michelangelobigger roomsbiger bathroomguys by the door always help you with anything and internet is for free.you are already pay --- $ at least for the hotel so why not find a good one right? good luck>',not_happy
id45505,' purchased on priceline.com for a labor day weekend trip. unbelievable workout room and pool included in package. other revies said we would be nickle dime... we did not find that to be the case. self park available behind hotel at $-- a day. the workout room has all the fabulous equipment you could ever want.... our room was on --th floor with great views of the city and chicago river. the hotel is a short -- minute walk from nave pier and just one block off michigan ave. beds were very comfortable. digital tv had trouble with a signal at times but we were not there for the tv. bath has both shower and tub and was well appointed. overall great hotel and trip. especially at the rate we got via priceline.',happy
id45506,' we had booked the hotel thru hotelscom had stayed before at the other drury and were but this one was so great and not to mention your great employee yvonne who once i told her it was for our anniversary upgraded us to a most wonderful suite i really thought this no longer happened so yes thank you yvonne and thank you drury plaza well be back the schroeders',happy
id45507,' this hotel lives up to the previous reviews. our room was very clean had hardwood floors which was nice and very modern. the front desk staff was very helpful when it came to getting taxis giving directions etc. the location was perfect for exploring the whole city and was --- blocks from the - & nqr subway lines which can take you to most tourist spots in nyc. i would definitely stay here again.',happy
id45508,' i made a reservation in advance. we finished what we came to see early and were just going to look at the room. the rooms that i saw upon first glance looked clean but not much to write home about. i told the gentleman that we really wanted to cancel the room and head back home. well you can only cancel your room -- hours in advance. we decided that since we were going to have to pay for it anyway we would just stay. the room smelled musty. the first thing i noticed was that there was still soap scum from the previous customers on the sink where the bar of soap sat. the chairs in the room were covered with spill stains and the arms were covered with years of crud. the sheets were not tucked in on the beds. there was dust in places that if they were really cleaning there wouldnt be dust there. the windows were filthy in the room and the office. i am sending pictures to wyndham group of this room. it was not an enjoyable stay it was horrible. this thing that the gen. mgr. wrote on some of the other reviews about being upgraded he must have meant in ----.',not_happy
id45509,' i selected this off-airport hotel due to a planned late arrival and a recent favorable review. i wasnt impressed. for those who want to look hip it will satisfy but it doesnt take too much to see through the bling to mediocrity beneath. there were some extra services like the restaurant that deserve a higher rating but i was simply looking for a well maintained and comfortable stay. the bed was not made up crisp so i completed the housekeeping after checking the matress for bed bugs (there were none). the fitted sheet did not fit well and the ruffle had a stain but the bed was comfortable. hvac was good. there was mold-mildew in the shower corner that no one had bothered to clean up. there was a floor tile missing where moulding is normally used and the cheap desk moulding was coming apart. the chic decor was impractical with open bins placed in combination desk-dresser open compartments and no nightstand drawers. there was a fake drawer to the left of the desk chair for appearance only. there was no bath tub only a shower with a substantial gap in the swinging door to soak your bath mat. it is always irritating to get charged for toll-free and credit card calls especially when paying a premium price such as this hotel. you can definitely find better value and there are plenty of other hotels off cassidy street. this one is not worth the price.',not_happy
id45510,' we stayed here over a weekend to go to sea world which is right next door. the grounds look great but the room we stayed in was only average(#---). the additional cost for a view room meant we could see the pool from our second floor room. the first floor rooms have direct access to the pool area which would have been worth the added premium.the toilet had problems flushing and the pillows are terrible. having a light switch on the wrong side of the bathroom door is very inconvenient when youre trying not to wake your family in the middle of the night. the $---day parking fee is a bit ridiculous. there are plenty of other hotels in the same general area that offer a better value. this looks more like an old apartment complex that has been dressed up.',not_happy
id45511,' we stopped at fitzpatric manhattan for - nights and loved every minute. central location for all big attractions and walkable to times square central park fifth avenue rockefeller centre etc. room comfortable and cozy staff fantastic and helpful and lots of irish charm! would recommend this to anyone.',happy
id45512,' i stayed at the hotel california for a major conference in sf in may. staff was very helpful and were great at sorting out restaurants and bars. the room i had was on the -th floor facing the street. the room was small by us standard but more than adequat. nicely decorated comfortable bed flat screen tv desk coffee maker etc... free wifi was a plus too. the room was quite noisy mainly due to street noise and a nearby fire station. some of my colleagues mentioned that the walls were too thin and they could hear their active neighbours quite clearly... i didnt try the breakfast there but you can find a lot of excellent breakfast places nearby. the location of the hotel is really good just a few minutes from the shopping scene the cable car and the conference center. the cheese and wine reception is nothing to write home about but it is a nice touch and we all enjoyed it (although i would not recommend the white...) i didnt have time to try their vegetarian restaurant but the food i saw from the bar looked very exciting and original (and im not a vegetarian). the place was really busy all evening. overall a great experience and i would definitely stay at this hotel again for business or pleasure.',happy
id45513,' we spent one week with one teenager at this hotel (double luxe room) and really enjoyd our stay at this hotel. the room was rather big with two double beds and the coffeemaker was a pleasant surprise. i also enjoyed the bathtube and i can highly recommend this hotel for anyone. the gym was superb and really nice with fresh fruit and water! our boy also enjoyed the pool on the roof and it´s lovely that these facilities are free for hotel guests. an extra plus. i noticed that there were staff from different air companies using this cotel that is usually a good sign. we didn´t have breakfast at this hotel but we could have bought a breakfast package in advantage if someone had replied on my request wich i sent by email to the staff twice. how ewer we had a pleasant week and if we return to boston some day this will be our accomodation again.',happy
id45514,' despite other commentary to the contrary i have always had wonderful experiences at the ritz. the rooms vary in size with those facing city hall a bit narrow but absolutely worth it for the stunning view. even our enormous bathtub looked out on the monument--their bath menu is such a treat especially for kids. my son had the benjamin franklin with cookies and milk and enjoyed himself tremendously. i highly recommend the club level rooms. the food presentations in the private lounge are very creative and delicious. service is fantastic. as an example when the valet returned our car to us at departure there were chilled water bottles in all of the cupholders and a box of amazing baked treats to sustain us on our journey home. simply the best in philly!',happy
id45515,' w san diego is by far one of the most amazing hotels in the w chain. theyve thought of everything from the small details throughout the property to the basics. the staff is friendly and attentive and for a hotel just approaching four months old theyre really got their act together.w san diego has three amazing bars - magnet the living room bar and the beach...with what i am told is three tons of heated sand a firepit with lavarocks and cabanas. something to check out especially on weekend evenings!w is gym they call sweat is open around the clock and features the latest technology in equipment. it is open air poolside and even offers freeweights!the rooms are cozy but beautifully appointed. the whatever-whenever service is amazing - anything goes. the associates are friendly and professional and very ready willing and able to take care of each and every guest. w san diego is now the hot spot to hang out in this otherwise conservative town. check it out!',happy
id45516,' the hotel is gorgeous. staff is great. we took a cab ($-) to the white house visitor center. we probably couldve taken the metro or walked but hadnt ever been there and had small kids and figured this was the most convenient way for us. we will stay here again!',happy
id45517,' i recently stayed at the marriott marquis while attending a conference nearby. the hotel was nice but was very pricey compared to others in the area. it has a great location which is convenient to the conference center as well as many other san francisco sights. the view was also very cool a top floor bar with amazing views of sf. however the drinks could really add up if you spent a lot of time there. the spa was very spacious which is nice to not have to worry about rubbing up against someone else is hairy legs while trying to relax. my favorite part about the marriott marquis is that it is right next to a beard papa if you have never had one of their cream puffs you are seriously missing out.',not_happy
id45518,' stayed for four nights at this amazing hotel. booked a suite and what a surprise. room was huge not to mention the bed! had a pull out sofa bed in the sitting room which i stayed on and i have never slept so well. bathroom was huge with beautiful hermes products. turn down services every evening with comlimentary bottles of water. staff were extremly helpful and friendly. the reception area was fantastic with fresh flowers everywhere the smell of which would greet you at the door. can honestly say was one of the best hotels i have ever stayed in and cannot wait to return. fantastic location close to everything.',happy
id45519,' i stayed here for - days for a convention at the main convention center. because i couldnt walk long distances i asked to stay in the tower which was across the bridge and in the same building as the convention center. the front desk had no problems with this. what they failed to mention was that none of the rooms in the tower had been renovated. now. there are a few things about the tower that you should be aware of. even though the elevator indicates that you need your key to access your room floor this really wasnt the case. i dont know if there is a mechanism that between certain hours it requires your key but in times i used the elevator it didnt require me to even if it was before - a.m. or after midnight. my room was close to the elevator and surprising spacious. however it really showed its age. the chair and the ottoman were stained as was the rolling chair to the desk. i took towels from the bathroom and sat on those. the carpeting was worn and stained and the tv was very out-dated. im sure that the newly renovated rooms are much much nicer but for those stuck with one that hasnt been updated it can be a somewhat unpleasant stay. the bathroom was okay. housekeeping wasnt as efficient as i would have liked. although i requested turn-down service on all the nights i was there and im a platinum elite member my request was only honored once. the concierge lounge in the tower was a disappointing. while it was a temporary one while the one in the main hotel was being updated there could have been more of an effort in making sure that the hot food was hot the cold food was cold and the beverages in the fridge were cold. the staff did not greet me when i entered which was odd and they seemed to ignore everyone. service in the -- restaurant was abysmal. once seated (my table faced the bar) it took fifteen minutes for someone to stop by and take my order. there were only maybe ten other people people in the restaurant and i was ignored by four servers as they passed in front of my table. i ended up going to the bar to have my soft drink refilled and the bartender asked if i wanted to start a tab. now. how in the world could i have a glass if i didnt have a tab already started? it took three more tries to finally get my bill. circ the main bar was much much better. the bartender efficient and friendly and i had absolutely no trouble with service at all. the plus side of this hotel is obviously the location. it is next to the reading terminal so for breakfast and lunch you dont have to be at the mercy of the marriott is high prices for a good meal. there is a full service fedex kinko is in the hotel as well which is great for those of us working a convention. i think once the renovations are done this will be a much better property but nothing can help the poor service at --.',not_happy
id45520,' the previous reviewers of hotel carlton described a fun relaxed helpful and extremely friendly hotel and staff. they were spot on. all the staff were charming approachable and welcoming. theo deserves a special mention as he was never without a beaming smile and regularly entertained us with his great (and always appropriate) sense of humour. we arrived at -.--pm in the middle of the free wine service as a result we were able to enjoy a glass of wine as we checked in and our bags were taken to the room. a wonderful start to the stay which set the tone for our visit. my partner and i arrived the day before other family members but once we had all arrived (to celebrate a --th birthday) theo had a bottle of wine sent to our room. this is all representative of the thoughtful approach of the staff. the rooms were clean and modern they had plenty of storage space and a safe large enough to take - laptops and a variety of cameras and other items. the bathroom was attractive and the shower powerful. the bed was extremely comfortable and we enjoyed a good nights sleep on each of the nights we were there. we felt relaxed and ‘at home’ throughout the visit. the location is great just -- minutes walk from union square and also on a number of bus routes. there were occasions when noise carried from the rooms on either side of us but not to the extent that it would put me off returning. we were here for - nights and had a great time. i would be more than to return and will be recommending the hotel to friends and family.',happy
id45521,' first stay here so i was a little unsure. however the room was very large (especially for nyc) rather small bath walk in closet plus extra closet and a small kitchen. the downstairs is still being renovated so the restaurant-bar area was closed but we did not hear any noise from it. our room was on the back of the hotel so no view but very quiet. i requested a room on the front side for a view but the hotel was full (graduation weekend lots of parents in town including us). all rooms are different and i didnt see the others. i saw in a review to be sure to get an updated room. our room was nice so no problem. front desk and doormen were very helpful. we would definitely book there again.',happy
id45522,' if you are a business traveler i guess westin has just what you expect. but for the budget minded vacation traveler this is the perfect base for a l.a. vecation in high season. as the prices sour in the surrounding areas we had one of our cheapest and best nights at this hotel. the deal we got through hotwire was better than for the two stars hotels we had stayed at the previos nights. those hotels had of course free continental breakfast free parking and complimentary wifi which this hotel has not. if you require this your stay will be at least -- percent more expensive. you even have to pay - dollars to use the internet terminals in the lobby for a couple of minutes. but the luxory you get is all worth it. if you don´t want to pay for parking there are a few free parking spots just around the corner from the hotel and more are to be found in the residential area on the other side of the road between w arbor vitae st and century blvd. cheap fast food can be found just across the street. we also stayed one night at the sheraton gateway. both were great but westin seems less worn down has a nicer pool area bigger restrooms and a larger tv with much more hd channels. the only issue you could have with both these hotels is the noise from the airport but it did not bother us. lax is short drive from venice and santa monica beaches. westfield culver city shopping mall is a five minutes drive away north on --- and to hollywood it is -- minutes if there is no traffic.',happy
id45523,' stayed in one of the newly renovated rooms with a view of pike market. great location for the market shopping convention centre monorail and tram. good value.',happy
id45524,' this hotel is in chinatown - blocks from the metro and the verizon center. the front staff is wonderful! the rooms very comfortable and quiet. we were right above the irish bar with live music every night it was still quiet for us. there is a nice breakfast in the lobby every morning with delicious coffee. the hotel staff is very attentive during the breakfast hours restocking and refreshing everything. i would highly recommend this hotel and at $---night a real bargain in the dc metro area. if you are persistent there is free street parking at night (until -:-- am) but if you are careless the meter maids are aggressively giving tickets. the hotel has valet parking at rates equal to the lots-garages in the area. an easy and effortless way to contain your car. a word of caution at night walk in well-lit areas and mind your valuables. this is a large city with large city crime.',happy
id45525,' beds are lower end quality than better hotels but more or less still comfortable. rooms clean and adequately furnished. neighborhood seemed very safe even late at night. broadway shows jersey boys and wicked literally right across the street. breakfast was not that great. just your usual selections and gooey oatmeal. lots of elderly seem to frequent this hotel.',not_happy
id45526,' we stayed here for a busy weekend in december using hh points. we had about a thirty minute wait for our room (it was -:--) so we bought tickets for a play from the concierge and requested maps etc and sat in the lounge. i wish there was more light in the reception area (it is on the third floor and yes if you get in after certain hour the door man downstairs requests to see your hotel key) but the front desk staff was courteous and efficient. she told us we could be placed in room on --st floor but it wasnt ready at -:-- and it was an adjoining room which she said we wouldnt like as much (i agreed since i had read on this site that it can be noisy) so we put in a room on --th floor. we heard nothing and had great view of times square. i had requested an upgrade but the hotel was sold out. we were given three hot cookies which we ate while waiting for our room and then we were given three more when we were able to check in (!) even though we had told the girl we already had them. delicious! there were three of us and even though i enjoy at least queen size beds my husband and i slept perfectly well in the double (nyc tires you out!) and my daughter was in the other bed. it would have been better if the toilet was seperate from the rest of the bathroom but i did like that the bar area had counter and sink space. i think underneath the sinks in the bathroom could have been utilized more with storage but that is so minor. we had plenty of room to spread all of our toiletries out. it is funny that the bottom windows do open (could reach camera out through them!) so fresh air can come in if it gets too warm. the elevators are very fast and there are many of them. it was a clean room and comfortable. subway is right next door there are diners around the corner for breakfast (we ate a cranberry deli and evergreen diner) there are restaurants all around the hotel and mcd is within minutes of walking and tkts is across the street. everything is easy to walk to and i didnt have any problems with congestion at the main entrance. it is a busy entrance but you just move people out of your way. i just dont know if i would ever pay the exorbitant prices for any nyc hotel but if i did have to pay or did stay in the heart of the city again i would not have a problem booking at the doubletree at all.',happy
id45527,' i stayed at this hotel a while back but i definately enjoyed my stay. i have read a lot a reviews about people having small rooms but we must of been lucky as ours was very roomy. there were - queen beds which were so comfortable large tv and a great power shower. we never really had to converse with the staff much other than when we wanted something from our safety deposit box. i wasnt keen on the box being at reception it would of been better in the room. we always found it to be very quiet even although their was a nightclub down stairs although it may be dependent on where the rooms are! breakfast wasnt included but we did pay for breakfast in the hotel one morning and i thought it was a bit expensive for what you got. i would say that was probably my only critisism. other than at night we often had to walk a certain way home so we didnt pass the gangs that hung around the nearby ----. however this is not the hotels fault and we never had any problems we just often felt uncomfortable when passing them! am sure they were harmless!! we got a very good deal on this hotel and i would definately go back!!',happy
id45528,' our daughter suggested the st regis for an adult getaway and even the best reviews do not do justice to the hotel and the room we were given and the incredible service we received from hannah and the front desk manager mr. ersoy. the location is outstanding - right up from ---- pa and we spent our day at the mall before retiring back after dinner to our dream room and the largest shower i have seen in a hotel. the st regis will certainly be our pick for another night inwashington and i would strongly recommend it to any discerning traveler',happy
id45529,' this is a lovely hotel located just outside the loop and near many higher priced hotels. the management has kept the charm that the hotel is known for while keeping the place neat and clean. the staff was pleasant and knowledgeable which is helpful in a big city. the room was spacious with a king-sized bed. the only issue was the lack of any sound-proofing so when the couple next door returned and were just talking quietly their conversation was clearly heard in the room. outside noises are also heard but then again you are in a city with lots of city noises. all in all this is a great hotel to stay at if you are looking for good prices location and charm.',happy
id45530,' we have stayed numerous times at this hotel. the hotel is beautiful! we have stayed in both towers and honestly i could not pick a favorite. the location cannot be beat - close to shopping and restaurants in the heart of the magnificent mile. we had one unpleasant experience and the hotel staff bent over backwards to make it right and make our next stay amazing! i cannot speak highly enough for the staff at the intercontinental they are friendly kind and professional. i also recommend eating the breakfast buffet there! delicious!',happy
id45531,' this is a very busy hotel in the center of new york city. the rooms are adequate and fairly comfortable. breakfast is included but is very chaotic (as one would expect). if you show up during the peak breakfast area seating is limited and you often find yourself cleaning up someone else is mess just to have a table. (you bus your own garbage but you realize how many inconsiderate people there are there!) the breakfast is simple but substantial. the staff is unremarkable: not overly friendly or accommodating....but not rude. overall it is just a hotel in the big city.....a bed to sleep in and a quick breakfast.',not_happy
id45532,' me and my girlfriend went to the pride parade and we normally stay at the days inn. the inn was $-- cheaper so we thought we would try it out. well i found out why it was cheaper. and trust me im not one that requires too much in a hotel. i just wanted a decent place to sleep & take a decent shower. well the room was pretty old- lights didnt work well in the lamps the bed spread-even though i would never sleep with one because they arent washed often- looked like it was --- years old- just pretty nasty. i threw it across the room. the shower was either freezing or scalding & just for fun it went from cold to hot on & off. just sucked. another thing was the staff didnt know what the taste of chicago was or where anything was which seemed kinda strange to me. i think i knew more than they did. we had really bad parking luck- the parking garage was full so we drove for about an hour looking for parking. next time- well go down the street to days inn.',not_happy
id45533,' everyone staff member we encountered in this hotel was courteous and knowledgeable from the manager to the maids. the breakfast was wonderful; always fully stocked and clean. hot coffee and hot water for tea and cocoa were available ---- with cookies in the afternoon and apples in the evening. our room was thoroughly cleaned every day to include vacuuming. the concierge referred us to wonderful restaurants that were off the beaten path and the reception desk staff knew how to get us where we needed to go. we could not have asked for a better home base for our trip to the big apple. would definitely stay there again and would recommend it to anyone wanting a quiet peaceful place to stay with easy access to all the major highlights of the city.',happy
id45534,' stayed for a couple of nights. great location on point loma i got to all the sights i wanted to see very quickly. room was nice but on the small side. however i didnt need a whole lot of legroom for such a short trip. staff was very considerate. they let me keep my luggage there after checkout while i went on one final tour before i returned my rental car. hope to use this hotel again in the future!',happy
id45535,' first time in new york and one word fantastic this hotel as everyting for a great stay staff fantastic and so helpful bed the most comfortable hotel bed and we have stayed in hundreds of hotels breakfast good and tea and coffee --hrs is another perk ideal position to walk to a lot of sites we traveled on all public transport walked at night never so any trouble and felt safe we will certainly use this hotel when we go back to ny we had - days there but still had things we needed to do just a big thank you to everyone at the fairfield jeff and dot wood',happy
id45536,' i had a great --night stay. my room was on the top floor and was average size; the bathroom was larger than average. everything was immaculate. i especially liked the climate control in the room - both temperature and three-setting fan. the bed was the best part -- pillowtop mattress cover nice feather comforter and six big fluffy pillows. it was hard to get up in the morning! the room was quiet. i didnt bring a laptop so i cant comment on internet access. the location is a little far from a lot of the tourist sites but it is right on the subway. since the hotel is right on busy market street it felt safe to walk back to the hotel at night.',happy
id45537,' this hotel delivered in all respects. the beds were unusually comfortable. the staff is friendly. the location is ideal - easy walking distance to many attractions. we loved this hotel and will stay here next time.',happy
id45538,' first of all the lobby smelled like a urinal. the key card reader on the outside door did not work well. it took several (--) swipes to get the door to unlock. also the door would open partially when locked. the room was tiny. it needed new doors trim and new shower enclosure. the roof over the pool had cracks that had duct tape over them. i will not stay there again.',not_happy
id45539,' if you are planning to spend a lot of time in your hotel room during your visit to nyc this is not the hotel for you. if your room is simply a rest stop between all the excitment that awaits you in the city this hotel will suit you to a t . we found the location to be ideal for our command central and scoured manhattan from bottom to top (and back again). our room was a bit frayed around the edges but we have never stayed in a more quiet spot anywhere. the housekeeping staff was efficient and we never had to worry about the room being made up for our afternoon nap or a good night is sleep. we chose an ecomomy room with a single double bed. the window looked out to an air shaft. but as i mentioned we werent there to sit around and look out an hotel window. the overall decor was charming if a bit gauche. the staff was distant but efficient. when traveling to nyc to see the sites and enjoy the city choose this hotel for a relatively low cost resting place.',happy
id45540,' as others have written the mo is a beautiful property in an ideal location. the rooms are comfortable immaculate and well laid out. the food at asana is excellent - and i love the view of boylston street from most of the tables. however the service is young and not quite up to snuff. perhaps im getting old but i like professional elegant service and i did not find it here. when i checked in for breakfast i was told that without a reservation they could not serve me at any time. after a bit of confusion yes i was a guest of the hotel they somehow found a spot for me. twenty minutes after i sat down i eyed at least five empty tables - and no one waiting in the bar. they should lose the attitude and try not to pander so much to good looking twenty-somethings - us older folks are usually footing the bill.',happy
id45541,' the muse was a beautiful botique hotel in the heart of times sqaure and the theater district. i was surprised at how large the room was. many of the nyc hotels ive stayed at in the past had rooms the size of a closet and no room to move around. this was not the case with the muse. the room was also nicely decorated and with many in-room ammenities. i would definitely recommend this hotel!',happy
id45542,' location was great - - mile walk to washington monument and smithsonian museums. ----- blocks to metro. some good restaurants nearby. pool was a welcome relief each hot summer day but they did run out of pool towels - out of - days at -:--pm. hotel itself was very quite and noise intrusion from outside was minimal considering this hotel is right on a traffic circle. room was not huge (one king bed) but more than adequate for - people for - nights. free internet tv was a little small bbut we werent there to watch tv.',happy
id45543,' hotel has a very cool art deco retro feel. as you walk in it is like stepping back in time. staff were very friendly and helpful. room was small but the bed was huge. bathroom and shower were a good size tv had loads of chanels. view of the fire escape didnt cause a problem as we were in new york to see the sites and shop not sit in our room. you could hear the air con from the building next door although this sent me to sleep more than anything else. alll in all a lovely hotel. bar drinks as with most hotels were expensive. cocktails were $-- each but were not mixed very well so avoid these. hotel has a pet cat as well matilda.',happy
id45544,' we (caterer-events coordinator-costume consultant) loved the room decor which was kind of like a victorian period movie set. our room had a sort of purple color scheme with dark wood armoire and desk. we thought it was quirky and fun. if you dont need fancy amenities & dont mind a few signs of age like cracked tiles in bathroom and obvious spackle repair on the wall- this friendly little downtown hotel is a great deal. it is comfy & priced right. the location provides a good base to explore the city & the little cafe downstairs is pretty good.. staff at hotel and cafe were friendly and welcoming. parking a couple blocks away for $--.',not_happy
id45545,' i checked multiple hotels within the area for cleanliness especially due to the current bedbug situation in nyc. upon check-in the director of housekeeping walked up to the room with me and lifted the mattress etc. and assured me the room was spotless. she was correct. the hotel has recently been renovated and everything is in perfect new condition. the staff is extremely friendly helpful thoughtful and proactive - checking to make sure that the traveler has everything they need. definitely worth the price. the restaurant has exceptional food as well.',happy
id45546,' we stayed two nights here while in town for a wedding. it was fairly clean but we did notice some bugs which freaked my wife out. the location in pretty good with plenty of restaurants nearby. i certainly would not recommend it for a vacation but for an overnight stay while traveling it wasnt bad for the price.',not_happy
id45547,' stayed here for - nights for a business conference in downtown la. this hotel has a modern classy feel to it. it is not trying to be too trendy. everything was pretty clean and well kept. the rooms were actually larger than expected. the bathroom did have a slight funky smell to it. but overall no major complaints for the room. parking is $-- a night and requires to be valet. internet is ~$-- unless you sign up to be one of their select members. the gym was very nice; it had cardio and weight machines. the staff is very nice and responsive. the location is pretty good within walking distance to food downtown and japan town. though i still had to drive to the convention center. overall it was a good stay. kevin',happy
id45548,' stayed two nights on business. the hotel is convenient to the office building that i was visiting and there are places to eat and shop very close by. plus items: - service was good from valet parking to front desk to room service - nice workout center with treadmills and other cardio equipment minus items: - hotel exterior is being renovated - there was a note in the room indicating that guests should keep their curtains closed between - am and - pm - lack of electrical outlets - need to plug in your laptop? charge your phone? charge that ipad? get ready for some crawling as the outlets are under the desk or behind the armchair. you might need to unplug the lamp to plug in your power cord. of course there is always the option of charging your iphone by the sink in the bathroom. you just have to be comfortable with your apple products being so close to water. rooms are dated and could do with sone refreshing but location is tough to beat.',not_happy
id45549,' pretty much same review as keduf. i had to drag the guy away from the tv to check us in he wasnt happy about being disturbed. we had booked - double beds but got a room with - double bed and no light in the room. i went back and got another room that ended up being - single beds. we settled with that for - nights. the ear plugs they supply were essential. we had asked for a higher room or a quieter one but eventually thought ourselves lucky to get one with - beds. very very noisy there are fire police and ambulance sirens going all night. hot water for tea also cold. it wasnt even a cheap hotel our travel agent must have pocketed a lot compared to the price of it and what we paid. the only positives: it was clean and a good central location.',not_happy
id45550,' this was a great hotel stay. i was in town for less than fun reasons (my father was having surgery) so having a nice retreat was wonderful. the room was large and very clean. the bed and bedding were cozy. had dinner at the end of the day at the restaurant on site and had a delicious dinner. the location is good close to union square and theaters. the staff was very nice. free internet would be a welcomed improvement though.',happy
id45551,' great location good room with plenty of room for all - of us (inc our - adult children). i had requested a room away from beale street which we got and didnt hear a thing to disturb our sleep. breakfast ample and great room and -- hour coffee a nice touch. didnt use the gym or the pool but it looked pretty good although small but what do you expect for a city centre location. given the proximity of all the bars and so on we liked the fact that access to the hotel was by key card although we had no problems or worries when we were out and about in the city. front desk called us a taxi to take us to the car rental pick up place and it came very quickly. unlikely to return to memphis but would recommend this hotel',happy
id45552,' this hotel is ok. the staff is very friendly and the rooms are clean. breakfast was always clean and well-stocked. oh there was glitch with the fire alarm at -:-- am and everyone had to evacuate the building until the fire department confirmed there was no fire. one last comment - as a priority club platinum member dont expect a room upgrade. i got a very small room on the next to breakfast area.',not_happy
id45553,' i stayed at the time hotel with my boyfreind parents and my sister is family (including - kids aged - and -) over the thanksgiving holiday. it got off to a terrible start as id phoned in advance to book a cot for my - year old nephew. when we arrived on thanksgiving we were told they didnt have any cots as they were a boutique hotel and my nephew would have to sleep on a sofa bed which was totally unacceptable for a baby. the staff did not seem concerned about this and did nothing to try and help. after unpacking my dad went back to reception to ask if there were any shops nearby where we could buy or hire a travel cot - it was a different woman on the desk and she immediately said they did have cots (cribs in america!) and fetched us one straight away. aside from this bad start the hotel was great in every other way - fantastic location (a couple of minutes walk to times square) brilliantly designed rooms (and pretty spacious for new york - although not great views) very clean and no noise at night time. we didnt try out the bar as there were so many others to choose from nearby but we did buy breakfast there one morning which i wouldnt recommend - very pricey for a basic continental (plus we found it much more fun - and cheaper - to eat breakfast in the new york delis for that true nyc experience!) i would definitely recommend the time for it is fantastic location and sleek design but service did leave a bit to be desired.',happy
id45554,' perhaps it is something about new york branches of starwood hotels but this was nowhere near as good as other westins i have stayed in. the w was worse far worse but this doesnt come anywhere close to say the westin sydney. i mean it was ok (although the bathroom was stainless steel and looked like it was surplus stick from a prison) but the little things are annoying. like $-- for three days internet which was perpetually slow - like a modem - and unreliable despite being wired ethernet. i am sitting on a plane now flying from east coast to west and have internet which is not only better and faster but cheaper than the westin variety despite being at ----- feet. the internet rip-off in hotels is unjustifiable. likewise $-.-- for a bottle of water from the minibar. so the view was nice but the basics need to be better. the only hotel i persistently like in new york is the muse sadly booked this time. nothing fancy but it does the basics really well and is a nice place to go back to after a day of work.',not_happy
id45555,' superb location. close enough to central station and times square. take the $-- bus from the airport. day tickets for the buses and underground are only $- -- the bedrooms are very small but the beds were very comfortable. the bathroom was fine. we ate in central station where there are lots of eating places. new york in march is cold so wrap up well.',not_happy
id45556,' i have stayed here - times over the past - years for business and i have always had a wonderful experience. the rooms are incredibly clean and quiet and every room ive ever had has a great view. i recommend the north side so you can see the capital. club lounge is great. staff has always been incredibly friendly and helpful. i will always stay here in columbus.',happy
id45557,' came in for the air and water show decided to stay at the w because we are spg members and love to stay at our club hotels. have to say it is a gorgeous hotel. very stylish with a bit of sass. we were greeted and checked in by fatima and rick both of whom were just wonderful and very helpful. we checked out with kelly and zach again we were greeted with warm smiles and positive energy. even housekeeping was very pleasant and greeted us whenever we walked by. the rooms are great. nice size lots of amenities. we had a less than great view of another building but it was fine for this trip. love the bathroom set up which is convenient for getting ready. lots of counter space. bed was very plush and cozy. loved the decor as well. wish i would have known i could have a coffee maker in the room. missed that little memo and went to starbucks. oh well next time. bar area is nice to grab a cocktail. wish there were more appetizers on the menu but what we had was decent. the bartender-lindsdey was great. mixed me up a custom mojito that was not on the menu and got it spot on. felt bad that the bar was so busy and she was alone. there could have been a waitress on duty on a saturday afternoon. our experience at the w was a great one. we would definitely stay there again.',happy
id45558,' we found the front desk staff to be a little dull. we had a problem in that one of our rooms was smoky when we walked in (asthmatic family) and it is a non smoking hotel. that was eventually worked out but the children ended up at the other end of the corridor instead of close by. my fil had a lovely corner suite with a view of the capital from the living room. there were no problems at all with those rooms and room service was very attentive when we ordered dinner for --. the normal person is experience may be different however. we only had experience with the breakfast (bar) at the restaurant. it was *very* high for what was there and coffee seemed to be a scarce resource. our waiter all - mornings had to be repeatedly asked for coffee by all who wanted more than the skimpy first cup. the regular room was adequate with nice linens but a bit of wear and tear. the bath in one room had a bit of peeling wall paper and a bit of mildew. the hvac filters had not been changed in a great while as some of the crud was visible from the outside of the grill. starbuck is across the street liquor store with relatively cheap cokes & bottled water on the corner - dont bother with the overpriced store inside the lobby. great location. get a good price or a suite or it is not worth it.',happy
id45559,' nice hotel. typical hyatt. concierge was always willing to go above and beyond to help. the only downside was the distance from city center attractions. i didnt have a car so it was a bit of a hike. pool was well maintained. gym was small but adequate since i was only the ever one who seemed to use it.',happy
id45560,' hotel staff were nice. rooms are dated at best. the hotel has forced fresh air that came out into my room with the noise of a motor. loud enough that noise canceling headphones did not cure it. there is no way to turn this off.. the hotels solution was to issue me earplugs. have to say that as a frequent traveller it has been a long time since i have been in such an uncomfortable environment. all i want in a room is cleanliness (ok) a good shower (was ok) a comfy bed (not really) and a quiet environment to sleep in (absolutely not) i actually decided that i will check out early and not stay my second night. not recommended there are plenty of better choices in sat',not_happy
id45561,' we had a comfortable stay in the omni on a busy july weekend. reception staff were very pleasant and friendly as were the porters and concierge. the room was surprisingly drab for such an expensive hotel especially when compared with the beautiful lobby. nothing really wrong just rather dated and dull though the housekeeping was excellent. breakfast in the restaurant was even more expensive than i expected and was rather spoiled by an audible argument between two staff. overall not bad but not good enough to make us hurry back.',not_happy
id45562,' i stayed on the --th floor in a beautiful room overlooking almost all of manhattan. there were windows on --- sides of the room from which i could see several brilliant sights: -part of times square -part of central park -all of -th avenue -conde nast building bank of america tower and several other midtown buildings -hells kitchen -hudson river',happy
id45563,' wow i have stayed in hotels all over the world and have a certain loyalty to the hilton brand as a hiltonhonors member but fortunately my experience at this doubletree was an anomaly. as a prelude to my description it should be known that i paid over $--- for this room. as i rolled my suitcase into the obscure and tacky entrance my attention was drawn to the huskers outside trying to push flyers and advertisements into my face. two elevators sit in an empty hallway and a guard of some sort sits at a desk reading a newspaper. no one greeted me no one offered to help me with my luggage and no one directed me to the lobby. once the elevator did open to the lobby i was completely confused by a busy and complicated design. the check in desk was located far to the left and after freezing in dismay for a minute i navigated to the correct place. the front desk clerk was polite but cold and handed me the key for my room and the doubletree cookies. no one was around to direct me to my room or help with the luggage. the accommodation was quite commodious with - tvs a living room and a bedroom and a large bathroom with an expansive counter surprisingly consisting of one sink. the decor could be described as builder grade bland. without the hubbub of times square looming out the window i could be in a motel -. speaking of times square this will certainly be the last time i stay any where near this iconic location. it has become a carny is vision of disneyland and gives tacky a bad name. the over priced and lousy attractions restaurants bars and shops are all designed to rip off tourists and provide anything but a new york experience. i would prefer the pimps dealers and drug addicts of the past. at least they rang with some degree of authenticity. times square is not new york city! my horrific stay at this doubletree was given emphasis when i returned to the hotel at about midnight. i entered the revolving door and was immediately verbally accosted by the guard sitting in front of the elevators. in a loud accusatory voice he demanded to see my key. i am all for security but seriously now im -- years old wearing a canali suit and i obviously was not trying to sneak into a doubletree guest suite hotel. i was searching for my key card and this guard began telling me to leave if i did not belong there. it wasnt like i was trying to steal a meal at le bernardin! other people walked through the revolving door to the elevators and this gestapo guard never asked for their keys. finding my key card was actually hampered by my agitation caused by this confrontation. the guard was screaming at me for at least five minutes. i was certainly embarrassed and mortified. finally i found the key buried amongst my credit cards and i was permitted to take the elevator up to the lobby. perhaps this is the way the doubletree extracts more funds since i was so upset i needed to stop at the lobby bar for a drink. suffuce it to say i will not even come near this hotel again. the next three nights i had a fantastic stay at the conrad downtown. it made up for this horrific experience.',not_happy
id45564,' in a nutshell: i wasn’t that impressed with this hotel. maybe i was expecting too much based on these very favorable reviews here… so certainly not a bad place but not a five star luxury hotel as such just don’t think it is in the same league with e.g. conrad or four seasons. review is based on a five night stay in june’-- (background of spending --+ nights per year in different hotels around the globe) location: walking distance to subway & underground streetcar (green line) waterfront and faneuil hall i.e. good location for doing almost anything. a number of restaurants & bars (especially irish bars) just nearby. room: as hhonors diamond member i was upgraded to a corner suite in --th floor. suite upgrades are generally rare so was pleasantly surprised to get it. welcome package included two bottles of water and a small selection of fruits. frankly when stepping in the first time i thought i was in the --s show… i’m no fan of über-modern minimalistic boutique hotel style but this one was pretty much on the other side of the scale i.e. very traditional with shades of beige and brown regular “tube tv” etc. nothing wrong as such but if you are looking for something modern then this is not your place. though after spending five days there it didn’t feel that bad anymore :-) suite was certainly big enough especially the sleeping room. living room had a small kitchenette couch and table with four chairs. not much of a view from either side of the room (though in downtown hotel you cannot expect much). no safe in the room unfortunately. suite (as rest of the hotel) was very clean and well kept. noise from the street was quite clearly heard even in --th floor so beware of garbage truck arriving at -am! service: one could expect a lot from aaa four diamond hotel. i have to say my expectations were not fulfilled nothing to complain about but nothing exceptional either. maybe as european i don’t know the rules of tipping game well enough? etc: lobby is quite small can be get crowed. breakfast was ok but i’ve seen also better breakfasts in some other hiltons. i.e. not too bad but nothing luxurious as such either. - day internet access for $-- worked very well no problems whatsoever and connection was fast too. elevators were probably original ones from --s… for example it was quite impossible to see which floor the elevator was going due to extremely dim lights used in the buttons. there’s no executive lounge in this hotel. would i return there? yeah i could depending on the price since i didn’t have any major complaints as such. just have to say that i couldn’t call this hotel “gorgeous” or “really lovely” as some other reviewers',not_happy
id45565,' update: turns out that the room charges were applied to the wrong card in spite of all assurances to the contrary. were still sorting out this mess. note: westin did award additional points (not enough to get a room for a night though) to the starwood preferred guest account upon receipt of a letter to the general manager. complaint: while livid is too strong a term i am furious about the conditions and experience of my recent stay at the westin waterfront in boston. never before have i paid so much for so little in return. traveled with family. due to flight delays the payer was late to arrive and we had to provide a credit card to swipe at check-in. despite assurances that the original card would be billed for the stay all the fees were applied to the wrong credit card. we were advised that the room was an upgrade it reminded me of a dorm room. we requested another room and were given a new room on the starwood preferred guest floor. that room needs to be refurbished. the room was noisy and that became evident at night when it sounded as if an industrial vent rang along the ceiling. this may be a problem in several rooms since the lobby store had sold out of earplugs. also in the light of day we realized that the room had not been dusted the table lamp was damaged and the only guest chair in the room was stained to the point that we didnt want to sit on it. other notable details of my stay include: • it wasnt until too late that i realized there was no shampoo provided by the hotel. there was body wash soap and conditioner. • the ice bucket and glasses were pushed so far to the back of a shelf they were undetectable when we looked for them. • the refrigerator was empty and there was nothing to indicate that it was un-stocked and we would not be charged for consuming any contents. each incidence was disruptive and required either a call or visit to the front desk. also uncharacteristic was the noticeable absence of the easy-check-out survey and customer comments card. i was uncomfortable in the hotel and embarrassed to have my family see these accommodations. what on earth happened here?',not_happy
id45566,' this hotel is a little bit tucked away and not your typical new york hotel wherein you walk -- feet and run into hotels bars shops etc. but it was a great deal for the money and it included breakfast which is really difficult to find in the city! the staff was fantastic as well. the rooms were small which is alright but the walls were paper thin! we could hear everything in every room and everyone in the hallway including the housekeeping staff yelling at each other. overall we would stay here again because of the very low price in manhattan it includes breakfast the room was clean and the staff is terrific. oh yeah none of the cab drivers knew where this place is! what happened to the gps in the taxis?!',not_happy
id45567,' stayed fri-sun on a short pleasure trip. check in went smoothly. beautiful lobby-lobby bar area. the rooms are enormous! double sink which is convenient. soaking tub & tall oversized shower. i prefer to have a hotel with a view of lake michigan-navy pier..but this location was minutes in a cab to shedd aquarium and michigan ave etc. dunkin donuts next door. would def stay again (even tho we had absolutely no view from our room)',happy
id45568,' my best friend and i stayed at the hard rock for - nights in march...we flew in from california at noon and we stopped by the hotel to have them store our luggage until check-in which is at - p.m. we were very pleased when they allowed us to check in upon arrival at - p.m. we were informed right away about the censored mini-bar by the front desk. our room (----) was spacious enough for the two of us and our belongings...the bed was also pretty comfortable. the hotel itself has a modern touch to it...like other reviewers mentioned the bar downstairs drew a good crowd even though the drinks were a bit pricy. the bellmen and valet workers were always pleasant and greeted us each time we saw them...being in our twenties and from the west coast we were very interested in chicago is nightlife...the workers recommended some great places for us to check out...the location of the hotel is excellent...it is so close to millenium park and literally around the corner from the chicago river...just a short stroll down michigan avenue are all the stores and malls. walgreens drug store is also directly across the street which was great for me because i was developing a cold and was able to buy medicine right away. also another bonus was the free high-speed internet. i had files that i had to work on so it was very convenient to have unlimited access on the web through my laptop. the hard rock hotel also has a business center on the third floor where you could opt to work if you dont want to work in your room. all you have to do is use your room key to get in...i was able to take the elevator down real quick to use the printer in the business center to print out my boarding pass for free. very convenient! i am going back to chicago in the summer and i am definitely booking another stay at the hard rock. no complaints at all...',happy
id45569,' from the moment i called hollie in sales to book five rooms for four days to the moment i checked in with sergio to the moment i checked out everything and every request was perfect. the hotel is immaculately restored the staff are attentive to every detail the rooms are beautiful the location is perfect the gym is great the bar is beautiful and the happy hour is a bargain. thank you for making a very stressful trip for me and my staff a perfect respite from all of the work we had to do!',happy
id45570,' dont believe the other reviewers here about it being in a bad or questionable neighborhood. yes there are homeless people around but what major downtown city doesnt have any? i walked around late at night by myself and was fine. yes i had panhandlers asking for money the occasional drunk staggering around but again it is the same in any big city. amongst the homeless etc. were professionals couples and families with kids walking around. the hotel itself is unique. as marriott states it is in an old bank (---+ years old) building and has inherited all the fine architecture and construction that comes with bldgs of that time. the rooms are modern and spacious (former offices above what was the bank; think ---- is era tv shows). i do agree with other reviewers here that the staff is incredibly helpful. whomever is managing this hotel is doing an excellent job on staff attitude behavior etc. while it is not a jw conrad or ritz it is still an good deal for the price. plus if you like sushi there is a ra - blocks away that is just excellent.',happy
id45571,' myself and my boyfriend stayed at this hotel from -th oct to -th and it was a great trip. we arrived at the hotel at -pm and got a room that over looked st patricks catherdrel straight away. i must say that we did feel a little out of place. i am -- and my boyfriend is -- and we dressed pretty casual for the trip due to the amount of walking we were doing and whenever we went back to the hotel it was always very formal of an evening with people in tuxedos and evening gowns but we didnt let this bother us to much. our room was big with plenty of wardrobe space and a great tv. the bathroom with big and the shower nearly blew my head off it was so powerful. we enjoyed our stay at the palace and would return. the staff are very friendly.',happy
id45572,' i stood here sept. -. this place is great! nicely decorated spacious room. i had a deluxe king suite for only $--- a bargain for nyc. before booking this place i checked out other hotels in manhattan and skyline was by far the best. all other rooms i viewed in other hotels were tiny ex. clarion park south broadway plaza milford plaza etc. skyline is comfortable had a very comfortable mattress with down bedding. the heated indoor pool is a plus and the vicinity of the hotel is great - close to all but yet far enough to avoid the city bustle. ive stayed at many hotels and this one is by far the best. i will definitly be back.',happy
id45573,' small hotel quiet & clean. a few blocks away from the main drag near --th avenue and the lincoln tunnel. if youre goal is to get a good view of the city this isnt necessarily a romantic location. however this hotel serves basic needs and is a real value especially when found at a price less than $--- a night.',happy
id45574,' i havent stayed here in years the place has obviously gone through some renovations. everything was nice clean and comfortable. great sleep number bed awesome sheets pillows and comforter. staff was friendly and courteous. only issue is there is nothing nearby you have to travel a long ways to find a decent restaurant. but that seems to be the way with most places in san jose.',happy
id45575,' the casablanca hotel times square new york. trip advisor member - staffordshire u.k. ---june----- we have just returned from the casablanca and really must thank all of the staff for ensuring that we had a good holiday. everyone of them went out of their way to help us and provided a professional and courteous service. the hotel is situated next to times square which is the busiest part of new york. after a day spent trekking around the city it was a pleasure to return in the evening to the complimentary cheese and wine buffet in ricks cafe (between -.-- and -.--). ricks cafe also provides free computer - internet use and free coffee from the vending machine ----. the buffet breakfast is adequate to start the day with a choice of cereals croissants and fresh fruit etc. we booked a queen room but were upgraded to a king room on the -th floor. the room was a reasonable size for new york with a nice bathroom however ask for a rear room if you are a light sleeper. the air conditioning units are fitted into the windows and if being used you can hear the outside hubble (it seemed like an emergency vehicle passed by every time we dropped off to sleep. we eventually turned the unit off and shut the window which made it a lot quieter sleep or be cool its your choice. overall an excellent hotel in the centre of manhattan. one word of warning! we could not get a taxi to jfk airport on friday afternoon. taxis stopped but refused to do the trip. after an hour we ended up takeing the bus from the port authority depot - blocks away. due to congestion (probably why the taxis wont go) the journey took nearly - hours and we only just made the flight.',happy
id45576,' the four seasons was definately fantastic. met the expectations of great courteous staff beautiful lobby rooms and great restaurant. they knew it was our anniversary so they brought us up a dessert and nice card. my only complaint was the pool area. at -:-- when it was still sunny on the pool deck there was no drink service. i thought wed be able to get a cocktail or appetizer but i was told the bar was closed. then when i asked about towels etc i was told to go the the cabinet and get my own and set it up. i know this sounds kind is snotty but i thought this is the four seasons. shouldnt they be asking where i want to sit and set it up for me? at least that is how it is worked at other hotels...maybe they were more resortish than business like so that was the difference? anyway i would totally go back just check the pool drink times :).',happy
id45577,' my husband and i just returned from our -th trip to boston. we have always stayed at one of the big hotels on the harbor but decided to give the millennium a try since we were going to be spending time in the north end exclusively. well talk about a great location! it was perfect - actually convenient to everything but it is the understated elegance and exceptional service that sets this hotel apart from the rest. the door-bell staff especially seem to take great pride in ensuring their guests leave with a good impression of boston and of their hotel. needless to say we will always book our stay at the millennium on future trips to the beautiful and friendly city of boston!',happy
id45578,' i was in san francisco as part of a family reunion. we booked two rooms at this hilton. the rooms were a good size - as four people fit comfortably with six suitcases in the room. furthermore the rooms and the hotel were very clean which is always appreciated. however the customer service we received overall was average. (except for the bell-hops which we greatly appreciated their positive attitude and help with our bags.) i am not sure if the overall service received is the norm for a big city or just a lackluster experience at this hotel. at the concierge desk the employees appeared visibly annoyed with us asking questions. other issues were that two of the three elevators going to one of the towers were broken in the morning making for a very frustrating ride down to the lobby as -- floors worth of people were using one elevator. security could be an issue as well. since the hotel takes one full city block there are many people coming and going. from the parking garage (street level) and the lobby you do not need a key to access the room levels. the elevators are tucked away and there is not always security present. it would be very easy for anyone to follow a guest up to their room. this hilton does not have a concierge floor for hilton honors members and instead offers starbucks pastries and coffee as breakfast. this would be fine if you are timing it correctly and not standing in the very long lines for starbucks in the morning (around -:-- am). for the price it is definitely a great stay for the area. but make no mistake - this is about two blocks away from union square. overall not sure if i would go back to this hotel. i would probably try another hotel on my next visit to san francisco.',not_happy
id45579,' i stayed here the weekend of my wedding along with many other family members and friends. i requested a room with a spectacular view and received nothing less than an awesome city view. i know from previous experience that most of the rooms have great views but that was something important to me during this particular visit. the location is phenomenal as you are within walking distance of the lake-walking path dining shopping movies nightlife churches; and short cab to museums theater district and other attractions. the staff is wonderful pleasant and eager to make your stay a memorable one whether it is your first visit or fiftieth. the only reason i did not rate it - stars is due to my experience at the spa. i felt the manicure and pedicure i received was somewhat average considering the caliber of establishment. perhaps the level of services has changed and-or the spa has been remodeled since my stay.',happy
id45580,' we stayed here for - nights .. it was an ok place to stay we had plenty of space in our room...you are in a great location for fishermans wharf ...we enjoyed staying here the only down side was the bus station were they started buses early which was opposite of our room we would stay there again but ask for a different room....',not_happy
id45581,' i have just returned from a - day holiday in new york city and unfortunately made the mistake of booking the affinia dumont. i made the choice after reading other trip advisor member reviews and seeing that the hotel is ranked as one of ny is best. i have always been delighted with previous hotels i have booked as a result of trip advisor but certainly not on this occasion. this hotel is best summed up as drab and dreary. let me explain. the reception area is similar to that of a travelodge-motel. the carpets throughout the hotel are dirty and worn the room is dreary no colour anywhere and the hotel smells musty. there is no bar no restaurant and no where nice to relax after a day in the city. the affinia is way overpriced for what it offers. friends were staying at various other hotels in ny and were much closer to everything paid much less and had much more facilities. the affinia dumont may cater for a business person who needs a bed for the night and the company is picking up the tab but if you are a tourist looking to enjoy nyc then please book another hotel. i met friends at the novotel and can vouch for the superior condition-quality of this particular hotel. to be fair on the affinia staff they were friendly and welcoming and the bed was very comfortable however the affinia is simply just not worth the money.',not_happy
id45582,' only paid $-- for - night rooms was clean and great location near the golden gate bridge ton of restaurants along lombard st. and fisherman is dwarf. our room faced the street side and you head every car that passed by as well as people talking in yhe car port. overall great location and price.',not_happy
id45583,' i stay at this hotel multiple times a year (havent gone since new management) and this stay by far was the nicest. ms. elizabeth the newest manager is very courteous friendly and has a five star personality. before her our stays were okay but had a few problems with staff as well as the old manager. the staff now along with ms. elizabeth made our stay easy. if we ever had a problem it was fixed immediately and everyone was so nice not acting like they were bugged by anything we asked as we have felt before. i give ms. elizabeth and her staff five stars and recommend this hotel if you are ever staying in the houston area.',happy
id45584,' although still under construction the weekend was quiet. we stayed in an ocean view upper floor room and the view and sunset were really beautiful. the blue ray dining was great for both breakfast and dinner. sandro our server was awesome! in fact everyone was great. we really enjoyed our dinner especially the salad with the praline pecans and dried cranberries. their steak was very good also. the outdoor terrace was wonderful for breakfast. nice view and barking sea lions to entertain us as we ate. the rooms were renovated and modern. our small v-shaped patio was had very comfortable chairs and we enjoyed sitting there many times. the location is easy to get to from the airport very close to sea world and very convenient to drive to la jolla. the pool is not finished but looks like it will be very nice when finished. we miss it already and would definitely stay here again.',happy
id45585,' ideally located with very attentive staff. room was fair priced it included excellent breakfast. rooms are very spacious but beds are a bit uncomfortable. hotel has airport shuttle and to other places within a - mile radious.',happy
id45586,' my daughter & i stay here every year for - days for an annual christmas shopping trip and it always feels like coming home! the rooms are small and very clean with walk-in closets and huge bathtubs! staff always friendly and courteous. i recommend this highly for anyone who wants the feel of san francisco and the sounds of the cable cars; across from the starlight room & saks walking distance to macy is and bloomingdales---a perfect spot for the price! see you next year!!',happy
id45587,' we stayed at the argonaut on march ----. upon arrival we upgraded our room to larger room overlooking the bay. the room was huge by today is standards. we could not have been more pleased. the concierge was helpful and the wine reception every evening is a nice touch. we never had any trouble with the valet service the wait for our car each time was not excessive. the parking fee each night was $-- and there is no other option but keep in mind this is san francisco and there is no free or budget parking. im sure if you check with other properties in the area this is a competitive rate. also i didnt see any other fisherman is wharf hotels that seemed as nice as the argonaut. the location is great-within walking distance to all of the fisherman is wharf attractions ghiradelli square is right around the corner lombard street is four or five block up the hill and dont miss the buena vista around the corner for an irish coffee! i would definately stay again at this property and will recommend it to all my friends.',happy
id45588,' we arrived and were checked in swiftly. the staff was extremely friendly and provided directions through the hotel with ease. our room was a very good size. we stayed in a premiere city view. we didnt have much of a view but honestly we werent looking for one. the bathroom was of great size with a huge shower! loved the bathroom. loved the bed. the bed was one of the most comfortable i have stayed in. coffee was available via the keurig which was excellent. the location rocked. right off the river and pretty central to the city. we did not eat or drink at the hotel. the only reason this hotel didnt get an excellent rating from me was because their lack or size lobby-pool-. i know that sounds kind of crappy of me but i felt cramped with everyone checking in or out along with the bell men. great for business travel. would stay again.',happy
id45589,' my husband and i stayed at topaz while in dc for a bon jovi concert. we chose topaz based on the kimpton reputation and the price (found a great deal for $-- online!) upon arrival we were valet parked and quickly checked in to an extremely clean room with a modern exotic vibe. so close to the action yet we heard no street noise all night. cute lounge downstairs with fairly tasty apps but the drinks werent the greatest. hotel staff were very friendly and accommodating. would definitely stay here again. breakfast on the house and starbucks on the corner were plusses as well :)',happy
id45590,' homewood suites was a real find! i read the other reviews on trip advisor and have to agree that this hotel is a real bargain. we paid about $--- per night for a two bedroom two bath family suite with full kitchen and living room. it is a fabulous location close to everything we wanted to see: the zoo sea world downtown and cabrillo national monument. the suite was spotless (its a fairly new hotel) the towels big and fluffy the bedding soft and cozy beds were firm with a pillow top (not as good as mine at home but much better than average hotel we are able to stay in). each day our suite was clean when we came back with beds made bathrooms once again spotless and towels replaced. we never asked for a thing everything was done for us without asking. the morning breakfast always included scrambled eggs (when we were there) and you could make your own waffle fresh fruit mandarin oranges cottage cheese yogurt cereal toast bagels muffins danish. there was also a main dish that changed daily: french toast biscuits and gravy sausage potatoes sausage and egg biscuit. the milk is cold juice is sweet and coffee is hot. mon.-thur. they also have a welcome home complimentary meal which included bud light on tap red and white wine and food. the one night we were able to go there was an enchilada casserole type of dish with rice and beans etc. also other snack type foods... another night was meatloaf with mashed potatoes. the staff is super friendly and helpful. they will even go grocery shopping for you if you leave them a list! they have ready to go printed directions to and from hotel for a variety of attractions. also a small shop near lobby to buy items such as microwave pizza ice cream cookies drinks etc. which you can charge to your room. we will definitely return to the homewood suites. we loved san diego (which i did not say after our last brief stay there).',happy
id45591,' we stayed at the crystal pier last year. it was a memorable experience falling asleep as ocean waves gently rock you to sleep. your cabin is piered right into the ocean so the whole room kind of vibrates when the waves crash below. beautiful views; clean but plain accommodations and it was fun to watch the surfers. there are several great oceanfront restaurants in walking distance.',happy
id45592,' the rooms are quite small but they are immaculately clean and let is face it you wont be staying in yr room for long. stayed one night in a room with en-suite as the room with shared bathroom wasnt ready and the en-suite was fine as was the shared bathroom when my son and i moved. this room on the -th floor had a view of the empire state building (with a bit of neck craning).shared bathrooms were clean and well maintained. the location is what really sells this hotel. we paid just under £-- p.n. (incl. taxes) for - nights and this for a hotel within - blocks of the empire state building macy is and half a bock from the subway one.--nd. desk staff were helpful and even though the hotel doesnt do breakfast there is a deli on the corner and a great diner with - mins walk on lexington ave (the murray haill diner). the area is safe and i would most certainly stay here again on my next trip to nyc.',happy
id45593,' hotel tomo is opposite to japantown. this is practical. and there is a bus stop next to it. the room is original with a manga painted wall and some japanese inspiration for the furniture. the room and beds were huge. it was a good stay.',happy
id45594,' the service team from the front desk for cleaning room passing for room services and restaurants are very sharp polite but precise and expend a lot attention for the customer. i think it is the best and friendly service i have experienced in new york. this location bring you the central park so close nice brands around for shopping close to theater district but without collaterals (crowded) and of course very nice restaurants at walk distance.',happy
id45595,' my wife and i took a business trip to san diego driving down from washington. we checked in very early (- am) and the staff was courteous and very welcoming. the entry had a very nice waterfall and made the arrival very inviting even though it was not a resort hotel. the parking garage was well lit even though getting in late. the room was clean and had a nice view of the courtyard and had a seperate sitting room which was a great feature. the bed was very comfortable. the one time we had need of assistance at our room the service was there within a couple minutes; very quick. the hotel is within - minutes of the zoo balboa park sea world and most of the museums. two minutes further to downtown. - minutes to qualcomm stadium. great central location and a great value fantastic shopping right across the street at fashion valley. if you need a high quality hotel right in the heart of the action this is a good hotel.',happy
id45596,' a large convention hotel with a huge interior atrium. well appointed rooms two eating options free parking. nestled in austin is arboretum with plenty of shopping and restaurants. ask for a room with an interior balcony overlooking the atrium.',happy
id45597,' this is a very nice hotel located perfectly away from the craziness of time square. great neighborhood feel close to subway excellent restaurants and central park. this was our fourth stay at the hotel and will return again.',happy
id45598,' when we checked in we were greeted by gloria the front desk clerk she was great and provided excellent customer service give her a promotion or a raise . gloria explained to us all the services the hotel provided the free wi-fi the hours for breakfast and several other services that i wasnt aware of and answered any questions i had. we went up to the room it was very clean but we only had towels for - people we had four i went down and spoke to gloria before leaving to grab a bite to eat and she apologized for and said that extra towels would be in the room when we returned and they were . the staff from the maintenace guys to the hostesses preparing the breakfast every morning they all freindly and would greet us and ask us about how we were enjoying our stay whenever we saw them they made you feel welocomed in all the years i have visited and stayed in many hotels here new york this by far was the best hotel staff i ever encountered. you cant beat the location you are within a few short blocks of times square -th avenue restaurants etc.. put on some good walking shoes and enjoy the sights no taxi needed.',happy
id45599,' our group of parents and teenage girls used this hotel for a soccer tournament over the labor day weekend. the staff truly made the stay there truly enjoyable. the front desk came thru on every request we made. they buffet was ready for our group and the other team for our early --- morning start for the day. they open a meeting room for us after the pool area closed at ten at night. we all would stay at this hotel again.',happy
id45600,' might as well sleep on the streets of cofax! we had - people from the mountains working for us here in denver. we paid for them to stay - nights here. they couldnt sleep because of the bugs. they didnt sleep here the second night and they would not give us back the money for the second night.',not_happy
id45601,' arrived sat - oct around noon after a long trip. pat at reception was so very helpful friendly and accomadating. even though it was early id called ahead that morning and sure enough we were able to check in right away even though the hotel was packed full. the rooom exceeded our expectations. spacious very clean and well laid out comfy king size bed and linens and a nice sofa as well. large flat screen tv free ( but a bit slow) internet amply sized work desk as well as fridge and micro. nice touch of having a bottle of water snack and bag of popcorn too! after we returned from touring ft. mchenry ( which was great- and a sumptious dinner ( lp steamers!) we returned to have our parking card stamped and geraldo at the front desk was also very friendly informative and pleasant. in fact all the staff we encountered throughout our stay seemed so. for convenience on sunday morn we had a filling enjoyable breakfast buffet and our waiter valentino kept the hot coffee coming ! although it was a bit chilly the water taxi was on our list of things to do and we lucked out as it was the annual fells point festival which offered a vast array of arts and crafts music and food and just plain fun! george gilbert the comic magician was amazing!. then it was off to the jets game and that was a pitiful display by my gang green. the ravens sure dominated but it is a real nice stadium and an enjoyable time in spite of the loss. no problem going to -our leaving the game; we even walked around a little on the way home - and this was midnight! we had a fantastic time in baltimore and the ammenities decor and service of the days inn here were all of top notch. as for the complaints about the elevators? the place was packed full and other than two relatively short waits we had speedy service every time ( -th floor). finally upon checkout monday deborah with a smile made sure our account was properly settled and we reluctantly loaded up the car and headed out. there are many places to see a wide variety of attractions and the days inn is centrally located and a good value too. id had some misgivings about staying here but all for naught. dennis dietz the manager has done a super job in the operation of this hotel. customer satisfaction really seems to be a priority with him and it flows all the way down to every employee. kudos ! for sure we would plan to stay here again when we return.',happy
id45602,' my dad has been a patient at md anderson since november --. he and my mom have been residents of the extended stay on braeswood for the entire time. on my recent visit i was amazed at how the staff have embraced them like family. they know them by name and are constantly offering to help them and make their stay comfortable. one staff member in particular acelia treats them like kin folk. my deepest most heartfelt appreciation goes to mike the manager and the clerks the breakfast crew and the cleaning gals. access to md anderson is perfect their shuttle takes them to local places for groceries and the price is unbelievably low. words cannot tell you what peace i have knowing my parents are staying in such a wonderful place with such wonderful people.',happy
id45603,' exceptionally clean and safe. only --- block to public transportation. we could hear the train at night but otherwise perfect. only --- blocks to gaslamp district.',happy
id45604,' this is not a five star hotel with that in mind it has a great location close restaurants clean pool clean rooms with very comfortable beds & pillows. i loved the texas shaped belgian waffles fresh fruit and oatmeal breakfasts. perfect for a business trip.',happy
id45605,' good location at hollywood area. near metro if you are visiting universal studios. breakfast was mediocre with muffins croissants breads yoghurt juices and coffee-tea. when we arrived at night there was no one at the reception and we waited like ----- mins and finally saw someone at the end of the hotel moving some stuff. so he was the reception hiding somewhere. not very helpful. parking was tough! though parking lot was near there were no clear signage and the reception was not too bothered in giving proper directions. it was not very helpful being the first night in la and arriving late at night and still had to look for the hidden parking lot. when we finally found it there was only - lot left and parking was so tight! room was big and there is a separate living room and kitchenette. bathroom was small and i did not like the glaring spotlights in the bathroom!',not_happy
id45606,' wow..what can i say.. i just spent three days at the boston harbor for the seafood show. it is an amazing property. service plus. the concierage knows where to eat can get you tickets to anything and can hook you up with a car on a sunday morning when no one is answering their phones. centrally located and i mean central. walking distance to anywhere downtown. a bit pricey but well worth it.',happy
id45607,' we stayed in the hotel for - nights at the end of august ----. we reserved online on the web site of the hotel rate was something like ----per night including continental breakfast for -. the room was nice and clean (room ----) even if some furniture didnt look brand new. everything was perfectly working in the room (bath tv). we had a nice biew on the union square and on the cheesecake factory restaurant. breakfast was very good if you dont want the continental breakfast you can use your coupon for a - usd value on any other choice. all the staff was very firendly. so i will say this was a nice hotel and i think a good value-price when we search online most of the hotel in the area where near the double of the price.',happy
id45608,' typical westin quality coupled with fabulous downtown location. check in was excellent as was service for my - nights. only bump was the concierge suggested a very nice restaurant in the north end for lunch that is only open for dinner. i am guessing he misunderstood our request for a lunch destination. amenities were typical high quality westin and my king bed was quite comfortable. as stated before parking almost $---day and you pay for wi-fi... location allows you to walk to boston common and the freedom trail or walk the opposite way to fenway. t stations just outside the hotel if you want to ride. boston public library across the street. newbury shopping two blocks away. a cvs just across copley square that is -- hrs. and a safe late night walk although you will find your fair share of homeless on the steps of the library.',happy
id45609,' absolutely love this hotel. right in the middle of everything; inexpensive clean friendly staff restaurant and convenience store on-site. rooms are small but were out and about all day and all evening sightseeing - we dont need a huge space just a safe clean place to crash. got a --room suite with two bathrooms for $----night. have been here - of the - nights we are staying and dont have a single complaint.',happy
id45610,' we stayed for four days over thanksgiving. we did not expect such a beautiful hotel or wonderful grounds. even though the hotel is in a big city it feels miles from the urban life. the grounds are beautiful. it was so peaceful and clean we are anxious to return and just stay at the hotel. the pools were great with evening smores a hit for the kids. the morning breakfast buffet had everything anyone might desire and it was very good. our only complaint was a lack of many vegetarian offerings (my wife is vegetarian) but we survived. our room smelled like cigarette smoke with an air freshener cover but a couple of hours with the balcony doors opened cured that. one day when housekeeping did not clean our room one call to the front desk fixed that oversight while we were having smores. valet service is fast and friendly and the entire staff (except for the poor employees having to handle the smores) always had smiles on their faces. weve stayed at resorts all over the u.s. and the only ones we find nicer and more relaxing are in hawaii (and they are hyatts). (just for the record we are not and never have been hyatt employees.) we just love this hotel.',happy
id45611,' decided to stay here for five nights instead of georgetown as i was catching an early morning train to new york. i had booked a queen superior room and was given room ---. it was a very impressive walk from the lift to the room things looked good before even entering the room. the bedroom was a very good size overlooking the entrance to the irish bar below. there was a -- tv a coffee maker but no milk or spoons a mini bar and the queen size bed was very high off the floor with a little footstool to help some to get into the bed!!!!! the bathroom was more than adequate with a bathrobe. the flannels and towels were changed every day even if not left on the floor or in the bath. there have been some comments about the noise from diners eating outside the bar i did not find this a problem or the traffic outside the hotel even leaving the window open. apart from food bars in union station there are very few restaurants close so had evening meals in the bar-restaurant below. the food was fine apart from the corn beef which was not so good and is not to be recommended. the breakfasts were good as near to an english breakfast as you are going to get. as mentioned earlier the hotel is diagonally opposite union station and is within walking distance but as i had two suitcases it was easier to hail a taxi for the short journey. i enjoyed my stay and would return if i needed a train to or from washington',happy
id45612,' a slightly belated review from our visit to new york at the start of november. we hadnt stayed in soho for a few ny trips - always seemed to end up mid-town but decided this time to return to soho. hadnt stayed at crosby street before but a friend in brooklyn recommended it to us. certainly no regrets at all. despite being in the heart of soho there was a great sense of calmness to the hotel. probably due to the size of it. we get slightly annoyed when staying in hotels where there is so much going on in the bars restaurants etc. that as a staying guest you almost feel like an inconvenience. not the case here. within a couple of nights of our - night stay the staff greeted you warmly. our room had a great view towards brooklyn. plenty of space. good wifi. special thanks to the concierge todd who helped with transport and restaurant bookings. really very good service. highly recommended.',happy
id45613,' avoid this hotel at all costs! we discovered bed bugs crawling on our bed after our first night of staying in this hotel. the mattress was completely infested. it was so bad that i was able to catch one in a ziplock bag to show the people at the front desk. then the hotel sent all of our clothing to the dry cleaners to be cleaned and returned our clothes to us destroyed. almost every single piece of clothing we brought had been shrunk or ruined by the dry cleaners . the hotel just moved us to a different room and only comped our first night there. the purpose of this trip was for my -- year old grandfather (wwii veteran and pow) to see the wwii memorial. he had been looking forward to this trip for a very long time. the trip ended up being a bed bug nightmare. we were extremely inconvenienced and the hotel was terrible at rectifying the situation. we spent majority of the trip talking to almost every single person working at this hotel about the bed bugs and waiting on our clothes to be cleaned. as of today - days after the end of the trip the hotel still has our destroyed clothing and has yet to compensate us for this horrible situation. i advise avoiding this hotel at all costs! it is not worth possibly infesting your home with bed bugs! worst hotel experience i have ever had! avoid avoid avoid!!!!!',not_happy
id45614,' family of - stayed there because most of the things we wanted to do were within fairly close proximity or public transport was available close by. we had a double-double which was small for us but the price was right and left us with more money to do things! the reality is that we really only spent time sleeping there because we were busy doing the tourist things from dawn till dusk! the room was clean beds comfortable bathroom very adequate. the staff were very obliging in every way. breakfast is basic but plentiful and lovely marieta made sure everything was topped up and the tables kept clean (thanks!). would definitely recommend this hotel to anyone wanting reasonably priced and clean accomodation in the midst of the hollywood scene.',happy
id45615,' i stayed the last week in february in room --- for a conference. this is the legendary waldorf=astoria after all so before the trip i checked the negative reviews here for things to be wary of. i need not have bothered for i had that rarest of hotel experiences - feeling sorry to leave at the end. what about some of the most common previous criticisms? -. rooms too small: my room was fine -- sq. meters. -. musty old smells: the room and corridors were not scented but smelled fresh and crisply clean. -. decrepit heaters. my room heater was indeed an old design but quiet and extremely efficient. the electronic temperature control worked perfectly (it was --c outside).. -. not value for money : maybe not if you consider only the high cost of a bed here. but i was aware of enjoying every moment in the hotel not because of the room but for the elegant hallways the beautiful lobby the historic ambiance photographs and mementos (including cole porter is piano in the park lane lobby) plus the bustle of people coming and going and meeting by the old clock in the main lobby. you do also pay for the waldorf=astoria new york experience - and it is worth it. -. offhand staff: unobtrusive maybe but i liked that - and friendly without the have a nice day american fakery. i got to test the reception staff when i found my check-out date was incorrect a day too early. (not the hotel is fault my office screwed the booking). i expected reception to find me another hotel or at best another room but not at the lower conference rate i had checked in on - since the place was clearly booked solid. it may have taken -- minutes juggling bookings on his computer but the receptionist managed to keep me in my room for another day. it was at a higher price (which was ok) but then his supervisor stepped in from behind him and told him to keep me on the cheaper rate and she would actually enter on the computer that the hotel had misbooked my dates. i have never experienced individual service like that in any major hotel. my conclusion - this is a hotel to fall in love with. it was beautiful elegant friendly a pleasure to walk around. my room was as comfortable and friendly as home the superb breakfast and cheery staff at oscar is restaurant made waking up early every morning a real pleasure. complaints? -. the room internet rate of $-- a day is a ripoff. but the wi-fi in the lobby is free and my room was covered by a couple of independent wi-fi transmissions of intermittent quality. -. the usual mini-bar scam. ignore it. i found several small shops nearby and loaded up with snacks and a bottle of scotch for around the price of one mini from the bar. -. amazing this - no coffee maker water heater in the room.',happy
id45616,' i have stayed at this hotel many times and am a loyal customer due to the location and the experience i have with the hotel staff. they go out of their way to ensure that guests are treated with respect and kindness.',happy
id45617,' i cannot believe that i payed nearly $--- for a restless night in a dirty and broken down hotel room in mid-town! it all started off when i couldnt even get my car valet parked for nearly an hour. i finally had left the car to check in and was met with a sour attitude by the reception desk. my room was on the -th floor facing --th street and the noise was constant and loud. i figured id try to drown out the noise with the fan-ac. well.....i suppose since it was december they figured everybody would prefer heat and a lot of it because that is the only setting that would work on my ac- room control fan. it was blowing so hot i has to open the windows to let it cool off. after an hour the room finally got down to an acceptable temperature roughly -- degrees f. then i closed the window and still heard the traffic as though i was walking on the street there were no noise softening windows installed here. the shower was not only dirty but had problems with keeping a constant temp. i tried to watch a little tv to fall asleep but the channel selection was poor unless you pay for additional channels or movies. in addition they charge for wifi! i could go on but it is only raising my blood pressure. do yourself a favor and never stay at this hotel by the way i got a nice little ding in my drivers side door the next morning when i picked up my car. thanks mr. valet! i cant believe i tipped him. good thing there is another --- hotels to choose from. because ill never stay here again.',not_happy
id45618,' i booked this hotel for my trip to welcome my son home from his recent deployment. its close proximity to the miramar base and more importantly - the availability of a kitchen so that he could enjoy a couple of mom is home cooked meals. the size was perfect and allowed each of us adequate privacy as well. the desk and grounds staff were wonderful and common areas were clean and updated. i will agree with the other reviewers that the housekeeping staff could use some training and supervision. they did not replace coffee or toiletries and came to the room at erratic and often inconvenient times. two separate days they knocked once then immediately used a pass key to open the door without waiting. it was frightening. all they would do is make beds empty trash and dropped clean towels and that was the extent of their service. the carpets and furnishings are dated and worn but overall the hotel was clean and comfortable. finally the quality of the oasis was incredible. whether eating in the dining room or ordering room service. they were first class service and some of the best tasting food ever!',happy
id45619,' we stayed at the staybridge time square on labor day weekend. the hotel was sold out yet we had no trouble at check in riding the elevators complimentary breakfast or with our room. the hotel is located within an easy walk from the heart oftime square. this is why we picked this hotel that and the complimenatry breakfast and that it was a mini-suite. i initally had trouble using my priority club points but one of the managers was more than helpful in taking care of the problem. all the staff were amazingly friendly and accomodating. everything in the hotel was as described. the room was a bit tight but we didnt go to ny city to spend time in the room. everything was clean and in working condition. the complimentary breakfast was better than any other complimentary breakfast we have ever had. would definitely stay there again!!',happy
id45620,' i love this grand old hotel. the staff is very friendly the lobby area beautiful and the rooms extremely large and comfortable. the decadence of the large marble bathrooms with separate tub and shower and television along with separate vanity area is fun! huge closets robes turn down service with bottled water radio on lights dimmed bed turned down and slippers by the bed all a very nice touch. check in was fine. she asked if we were return guests (wouldnt that be in their system?) and then gave us a complementary upgrade to a something room. not sure about the upgrade as it looked like all the rooms we have stayed in here. disappointed it was not overlooking the park i should have asked for that. tip: ask for even numbered rooms for a view. we received a nice fruit basket and note for being return customers. this was very nice. love having cocktails at the bar in lacroix. bartenders are always so friendly and love the hour complementary snacks... yum. did not however like hearing the bartender chastised by wait staff (or management?) for not cooling down a vodka correctly. if necessary this should have been done behind the scenes not in front of guests. i thought she was fantastic and a prime example of friendly and accommodating staff that make me want to return to this hotel again and again. for example she made us a special favorite cocktail that was no longer on the menu. in fact she keeps some frozen grapes for it because she knows people still want this drink.. the only suggestion i would have for improvement: get different bed pillows! they are so thick hard and unyielding they are very uncomfortable! wish we were staying here for son is college graduation next spring but due to the holiday rate and non refundable policy for that weekend we have to go to our number - favorite philly hotel the four seasons.',happy
id45621,' had a - night stay in the alex a few weeks ago in the executive suite and it was excellent. great sized rooms especially for meetings as the separate lounge is perfect as is the kitchen although having no coffee machine is a pain. no real problem as the diner over the road serves great food at very reasonable prices. cant remember the name of the diner but if you walk out of the hotel and look over the road to the left it is right there. staff are great also and if you talk to alfonso he very helpful. dont dip into the mini bar though instead opt for the store on the corner about -- paces from the hotel which has everything you will need. highly recommend this hotel and although its a bit on the expensive side you will be very .',happy
id45622,' stayed at a bis suite - small rooms combined poor cleaning bath taps whistle when open.',not_happy
id45623,' we loved our stay.excellent location close to mallsshopping areanavy pier magnificent miles staff was extremly friendly both in the reception and bell captain desk rooms very comfortable .flat screen both in the living room and the bedroom .kitchen was convenient overall a great experience',happy
id45624,' the hotel is really lovely. it is well equipped and the rooms are spotless and the bed was really comfortable. the wine hour was a really nice touch during our stay. the only downside to this hotel is the amount of noise which appears to be going on outside the hotel all night into the early hours of the morning. (until around -am). we were staying up on the -th floor but the noise level was still very bad. there appears to be a lot of people shouting and sounding their car horns. this happened all of the four nights we were there. this is no fault of the hotel itself but if is a real pity that it goes on.',happy
id45625,' this hotel is just two blocks down from the white house. the location could not be better for any sort of trip to washington dc - business pleasure or anything else. rooms are spacious for a city hotel spotlessly clean good service. modern but elegant and not at all quirky. the bar prices are high - but that is dc for you. dont worry about eating in the hotel - loads of places within a couple of minutes walking distance. we booked ahead several months in advance on the internet and got a very good deal into the bargain - highly recommended.',happy
id45626,' we stayed here while celebrating my sixtieth birthday. the staff treated me as if i were family going beyond what one should expect in this circumstance. the room (standard queen) may be somewhat small but it is well appointed with a spacious bath. we found it quite comfortable between trips around manhattan. the hotel is proximity to the herald square subway station made it a simple matter to traverse the city in any direction. the morning coffee was exceptional the continental breakfast plentiful and varied. when it so pleasant to stay somewhere there is no hesitation to consider staying there again.',happy
id45627,' after searching a lot of chances to sleep in manhattan we decided to book - days on the pod hotel. it is very good located at midtown. young visitors and ikea decoration create a hostel ambience but not the workers at the reception that were always very rude. the rooms are very expensive like every hotel around but at the pod are very small. i mean too small. there are a continuos noise of the air condition machines of the buildings next to it all day that makes imposible to enjoy the garden and sleep quiet. it has free wi fi but no computers to get into internet. the best thing are the views from the terrace on the roof.',not_happy
id45628,' in case you couldnt guess i think this hotel has the perfect location for visiting san francisco. it is just off market street and two blocks west of union square. it is also just a couple blocks north of the yerba buena parking structure which is a nice option for overnight parking. i have had some bad luck with hotels booked through hotwire not living up to their star rating. the parc -- is truly a --star hotel. the entire staff was friendly and very helpful. my room was well decorated clean and well maintained. the bed was very comfortable and the linens were excellent. the shower was also very nice and had the best water pressure of any hotel i have stayed in the last five years. i will definitely make a point of staying here anytime i visit san francisco.',happy
id45629,' the eilan hotel looks good its clean has a touch of class however i cant help but stack it up against other - or - star hotels my wife & i frequent across the u.s. it falls short of the peninsula in chicago the beverly hills montage in beverly hills california the towers at the wynn in las vegas and others we love to stay at to mention a few. one of the best parts of our stay as mentined in other peoples reviews was our pleasant and outgoing concierge joe lopez. mr. lopez is was outstanding very knowledgable snaps to attention to help his clients and exudes class. the staff is great and very attentative. i like the elan but i cant help but feel like its short staffed and overwhelmed at times which slows service down. i feel like its missing something. i dont know how to explain it other than to list things that could be improved and let other readers know. the music in the restruant sustenio is boring not up beat or engaging. i feel like the bar should have been seperated from the rest of the establishment to allow for better music and a fun & engaging bar atmosphere. the same goes for the pool music maybe a dj playing music that my wife and i have experienced many times at pools in vegas or fine hotels in south beach miami would make things better maybe even pump up bar revenue for the hotel. i do like the fact that if your not staying in the hotel you will not or cant get in the pool area. it keeps people who dont belong out and keeps things on the up & up for guests. the menu at susteno is great the food is awesome. pastry chef kieth cedotal is deserts are amazing! my wife and i ordered a late evening snack from sustenio and it was relayed to me that chef cedotal made our chocolate dipped strawberry is with large standing flakes of milk chocolate to decorate our dish accented with swirls and designs and they where amazing! ive had chocolate dipped strawberry is before but none as good as this! bravo chef cedotal bravo! who would have thought simple chocolate dipped strawberry is could be made this well? the desert menu needs more of chef cedotal is creations. oh and maybe some cheescake sorry chef we are cheescake lovers too. i dont understand who would take thier kids to the eilan pool when you could go and stay at the westin down the street and use the pool with a lazy river water slides and fun things we have seen. i say this because my wife and i have stayed at the westin and i have golfed there before the westin is good and depending on how much you pay you can get a nice room but it can become overwhelming at times if your patience runs out with kids fast. i mention the westin for kids becasue it looks like the kids get bored fast at the eilan while mom is or dad is just want to hang out at an adult pool. overall the eilan was good but the spa was not quite up to par. the spa layout is not good at all and just plain wierd. there was no attendant in the mens area and no water or healthy snacks like ive seen at other luxury spas. no nice lounge area to sit and relax or read after your treatments or massages. there is a lounge area but it is very dull seperated by drapes and has a few couches thats it. the robes are not comfortable and the slippers are junk. also the speaker system sounded like it was on its last leg and made the soothing music sound like a dying animals last yelps. there was no steam room or hot tub in the spa area.... who planned this place out? have they not been to a luxury spa? the shower doors are plain see through glass for all passers by with in the mens spa area to view you taking a shower. how about some frosted or decorative glass people? i could only imagine its the same in the womens area. it will most likley not be corrected because it is a million dollar fix and reversing bad planning or engineering is very expensive and costly. overall its a good place and it has potential. would i stay again? yeah i think so but i would not use the spa again. the resort fee and valet fees are not justified. maybe the price for return is a bit over & does not even out but like i said its a good place with a touch of class and luxury. bon voyage!',not_happy
id45630,' tip - do not stay here! we booked this hotel through hotwire.com. the room had an awlful smell carpet filthy drip stains on chair bedspread visilby dirty bathroom dirty and room was flea infested. i picked the biting germ carriers off placed them in a cup of water and gave them to the hotel is clerk. she was very apologetic and understanding. needless to say we got the heck out of there!',not_happy
id45631,' stayed for one week in a two bedroom unit. overall a very well done property with no major complaints. within a -- minute drive to most major attractions (downtown sea world maritime museum balboa park) and all can be reached with an easy non-highway route. minutes from the airport. there is a central check-in and dining building that is flanked by the two “lodging” buildings. both lodging buildings appear virtually identical and are four floors high. the only difference is that the “north” building is ---% non-smoking. there is a very short outdoor walk from either building to the central dining area. access to the lodging buildings is under -- hour key card restriction. rooms are generally well-insulated. room doors were well engineered – none of the typical slamming door syndrome so common at many properties. although close to the typical departing flight path from airport the in-room noise was not a problem as the ac unit has the ability to run in “fan” mode when not actively cooling. this covered up virtually all noise. with the “fan” mode off we could definitely hear the rumble from departing jets. the only negative to the room insulation is between floors. we switched to the top floor after the first night due to the continual trampling sound from the occupants above us. ac unit did not do a good job moderating the temperature between the three rooms in our unit. the master bedroom (which was furthest from the ac unit) was significantly warmer than the other bedroom (which was closest to the ac unit). given the significant amount of airflow that gets pumped through the one vent in each room there was no good way to self-regulate the temperature. trying to slow the airflow in the cooler room by closing the vent just resulted in the very loud sound of rushing air trying to make its way through a restricted vent opening. very small exercise room is located in each building. note that the facility only opens at -:-- a.m. – not terribly convenient if one is not on pacific time. but as the facility is located on the -rd floor of each building i suppose this reduces foot traffic noise in the morning for those residing on the -rd floor. the free breakfast is generally well presented and is continually stocked by an attentive staff. after a week it does get a bit old as there is not much variety from day-to-day but the convenience makes it worthwhile. no trouble getting a table even during spring break time. outdoor pool was heated and warm enough for kids to enjoy. air temps were ----- degrees. not a lap pool but fine for kids to play. an in room dvd player would have been a nice and inexpensive addition.',happy
id45632,' wow is the best way to describe this new hotel. i was impressed by the design and the building as a whole. i had never seen a holiday inn like this. i guess this is the new image they are promoting but i had seen other ones and theyre nothing like this. my room was very comfortable and had four pillows with different firmness levels to choose from. i had a fridge and a microwave also in my room. breakfast was good but i cannot comment on dinner as i went out to eat with friends. definitely coming back to stay here next time i travel to phoenix.',happy
id45633,' i have been meaning to write this review for a month now... what a great hotel! the rooms are nothing special but comfortable if not smallish. pool outside was small but perfect for the kids to splash around and heated (cool but not cold)! the breakfast buffet is fantastic and it is included!!!! it changes a little every day so fun and tasty. the hotel is in a great neighborhood yet right next to the freeways which you wont hear. del mar is a great area take a walk around! we asked to be in the wing that is away from the am-pm gas station behind which btw is convenient if you need to do a beer run or whatever. there are several shopping-restaurant areas nearby a couple nights we just picked up sandwiches. the staff are really fantastic and helpful and most important they are laid back. it is like they just want your day to go well and will give you no hassles about anything. we brought in a bottle of wine to the the main dining area one evening to enjoy a tv movie no biggie. the housekeeping gals are great be sure to tip them and give the breakfast gals a couple buck too. i cannot recommend this hotel enough: value close to everything (just -- minutes north of sd) great access to del mar beach-coastline-shopping etc. we took their recommendation to go to jakes in del mar an upscale place on the water so here is what you do: arrive after -pm when the parking meters on the street are free. dont need a reservation you can sit at their bar tables. order kids meals for your kids (great kids menu) and then get yourself an appetizer or small entree. be sure to order the house dessert a delicious ice cream chocolate gudge mess but huge enough for the whole table. we fed everyone including beer and margarita for dad and mom for less than $--- at a really upscale but casual place on the ocean! great memories from this trip... thanks hampton del mar!!!',happy
id45634,' we recently spent our --th anniversary at the four seasons hotel austin. the staff made everything amazing for our special stay! from registration to check-out we were treated like dignitaries! the hotel has recently been upgraded since we were there in december. the concierge went the extra mile for my husband and arranged for floral bouquets for me. when we ran late for check out the hotel extended our check-out time. i asked for a box to take home several bouquets with me and the staff made boxes to fit the vases and made sure they were packed correctly. from the front desk clerk is pleasant demeanor the wonderful service at trio restaurantto the bellmen and all employees were so helpful down to the valet who provided bottled water for us as we left. thanks for making our anniversary so memorable. carol b.',happy
id45635,' we stayed here for a couple of nights in may ---- and attended a wedding in the hotel. the property is beautiful and close to many fine restaurants. we didnt eat any meals in the hotel except for the wedding dinner which was outstanding. presumably the hotel kitchen would serve up the same quality food. valet parking is very expensive the same as every other hotel in the area. there are a couple of close-by garage parking alternatives at about --% less. the hotel is located just a few blocks from michigan avenue and the miracle mile of fine shops.',happy
id45636,' just got back from the embassy suites hotel in dc. i picked the hotel based on the reviews on tripadvisor and i wasnt disappointed. there were a lot of choices in the $--- - $----night price range but the embassy suites won out based on the location and room layout. the staff was great - they were friendly and went out of their way to be helpful. cocktail reception was great ive stayed at a number of embassy suites while away on business trips in the past but never made it to the cocktail reception. they offered everthing from beer and wine to martinis. i didnt know what to expect for the breakfast rush - based on a prior posting the hotel seemed crowded with a ton of kids running around because of school vacation but the breakfast ran smoothly. the room was in good shape - the bed was very comfortable and the bathroom was a good size and in good shape. we walked up to dupont circle to get the metro - it was pretty convenient but the walk was tough - dc got some snow and ice last week and most of it hasnt melted yet so the walking is tough. all is all - you cant go wrong at the embassy suites.',happy
id45637,' we spent - days in nyc at this location. the property is approx. - blocks from grand central station and - blocks from the #- train a definite plus when visiting nyc. check in was handled very quickly and professionally. we were on the --th floor away from the lexington ave. side. we had very little traffic noise. the twin beds were very comfortable. we tend to like the temperature below -- degrees but couldnt get the temperature below --; resulting in a stuffy room. but it was bearable. the room and bathroom were clean however the stopper in the sink was broken and as a result the water in the wash basin drained extremely slow. we found the staff friendly and accommodating. not many restaurants around here during the evening hours but if you wander over to -nd ave. in the residential area there are plenty of restaurants. i would stay here again.',not_happy
id45638,' i stayed here for four nights for a conference. i booked the hotel through hotwire so i got a rate which was less than half the price of the official conference hotel which was the hilton. the conference was at the baltimore convention center which is attached to the hotel. the sheraton inner harbor couldnt have worked out better. it was just as close to the conference as the hilton i could walk there across the roof skywalk. the room was a nice size had a little lounge area and a nice view of the harbor. i didnt spend a lot of time hanging out in the hotel but what i saw of it was very pleasant. the room i had was clean and up to date. overall i was very with the price i paid vs what i got.',happy
id45639,' first yes the location is fantastic. from the entrace you can see central park one way and time square the other. not exactly the most upmarket spot in town but handy for sight seeing as most of the bus tours leave from across the street at the vistsors centre or time square. the hotel itself is a tiny bit tired looking with a small lobby area. disapointed upon arrival to be told that myself and my mother had been allocated a double room not the twin we had booked and no real effort was made to find us a twin room as with the company we had booked via room preference is only a request not a guarentee. so we shared a double bed which wasnt the end of the world but the twin we thought wed booked would have been nice especially as we were on the trip to celebrate my mum is --th birthday which they were aware of well in advance. in my experience most other hotels would have made a bit of effort to allocate you a decent room under such circumstances but not here. the room itself was very very small a bit dated but clean. bathroon again clean but a tiny shoe box of a room. not a great view of a brick wall in an alley either with absolutly no daylight and looking directly into other peopls rooms. again not a particulary good room for such a special occasion a view of the street alone would have been an improvement and it would have been nice to be able to open the curtains at least! the diner served nice food with friendly staff and the gift shop had a nice selection of resonably priced items. didnt eat in the greek resteraunt attached but it looked very nice. overall although i didnt hate the hotel for the same price i could have stayed in the novotel in nearly the same location with a gaurenteed twin room and a view of something better than a brick wall and other peoples rooms and a much better standard of accomodation. it wasnt the holiday from hell i was dreading after reading some of these reviews but i wouldnt stay here again. if coming to nyc for a special occasion pay that little bit more to stay somewhere a bit more memorable. if planning on staying here for a cheap break pay the extra to book yourself a larger room which im guessing were on higher floors.',not_happy
id45640,' this is my go to hotel in ny. great neighborhood. great service. rooms are nicely appointed (although small which is typical for most nyc hotels). bathrooms though are really small but really good shower. super comfy bed + linens. both la bottega & matsuri are fabulous restaurants. matsuri is absolutely gorgeous great for client dinners! rooms on lower floors can be noisy in the summer when the outdoor patio is bustling till late hours.',happy
id45641,' super convenient for park and fly. staff is very nice but rooms are not up to par. continental breakfast in the am but nothing great. early vans fill up quickly so dont be late. housekeeping staff is now subcontracted and tends to be a little rude and will try to rush you out of your room in order to leave early. rooms are not as clean as they have been so management needs to pay attention. it can be a little raucous on weekends with groups so try to get a quiet room. overall great value but dont have high expectations.',not_happy
id45642,' i agree with other reviewers... the bed is comfy and the room is nice and clean. but there is something going on that makes me hesitate to come back. maybe it is the location or the age of the property. it sure doesnt feel warm. i could deal with the location which can be argued to be somewhat convenient to downtown but there is something intangible about the place that pulls me up short. i stayed there only because all the marriotts and hiltons were booked. i dont think youd strike out going here... it is just not memorable.',not_happy
id45643,' total pacific northwest decor and food. rooms are fabulously cozy and warm. bar offered tasty specials. our third visit and each one becomes more fabulous as we discover parts of seattle that deserve re-exploration.',happy
id45644,' having stayed in nyc many times id rate this as an average value hotel which did not live up to high expectations based on hundreds of reviews. it is boutique size trendy clean comfortable and fairly well located in chelsea. however our --th floor room was overlooked by offices the room and bathroom whilst adequate were small. the hotel is modern in design but isnt special and doesnt compare with more imaginative and higher quality decor found elsewhere. at almost $--- per night it is worth considering but far from a favourite.',not_happy
id45645,' hotel giraffe is in the best part of nyc- walkable to grand central the village so many nice dining options around. once inside youre in comfort and kick up your heels because there is always treats in the lobby; i.e. cookies drinks and even wine and cheese with fantastic jazz from ---. my room was well appointed with nice ammenities such as robes umbrellas wine glasses and even a mini-fridge. turn down service was a treat with lullabye music the shade drawn and a few chocolates. the giraffe will be my nyc home from now on!',happy
id45646,' the algonquin is old historic and delightful. the rooms are small even by new york standards but they work just fine. the bathrooms are all up to date but with tile floors you will not find in newer properties. the bed was the real winner. it was extremely comfortable. and quiet quiet quiet........a sleepers delight.....which is why you rent a hotel room after all!',happy
id45647,' for the last four years i have travelled on business to an event in new jersey for a week. naturally the best hotel i had was the one time i stayed in new jersey; it is much cheaper there and for a reason - new jersey is a dive. since making that mistake first time i have always reverted to manhattan getting the cheapest room i can and being prepared to rough it a bit as a consequence. of the three i have stayed in in successive years the chelsea star was comfortably the best; i also liked the jane for character and location though the cabins are horribly cramped; the hotel -- was pretty forgettable. the chelsea star is - importantly for me at least - about as accessible as can be to new york with character clean and not noisy by the standards. the manager john is very friendly and helpful. it is not perfect of course but the measure of any hotel is how it deals with any complaints. in my case the hot water in my shower did not work for several days and i raised that with john. despite the fact that he had already upgraded me to an en suite on arrival he arranged a move to the room next door and a substantial refund. i had not asked for either and think he was more than fair to me. sometimes you do get more than what you paid for. if i go back to new york next year this is where i will stay. highly recommended.',happy
id45648,' this hotel was niceclean and quiet. they offered a simple continental breakfast of cerealoatmeal donuts juice and coffee. the price was great and the staff was pleasant.',happy
id45649,' the pod was neat and tidy the rooms were small but practical. the location was great subway up the road and a long but nice walk to central park. we had the bunk beds which was great for two single travellers as you could watch your own tv without disturbing the other. the shared bathrooms were very neat and tidy. if you want to save money and stay somewhere welcoming and clean this is your place.',happy
id45650,' we were only staying for two nights for a friend is wedding and knew from many previous visits how expensive it could be. weve stayed at nice places in ny before but wanted to try something different. we went ahead and booked what we figured would be a tiny closet at the affinia --. we had read some nice things about the hotel - at the very least it sounded clean. the affinia surpassed our expectations. the staff was extremely friendly and not once did i feel that someone was waiting for a tip. this alone won us over and made us even happier to tip them. in addition because the hotel was not busy (we could only assume) they upgraded us to a junior suite. it was spectacular. never have we had so much room in a nyc hotel. regardless if we get a suite next time or not i would stay at the affinia again - friendly staff excellent service and a clean place. they delivered.',happy
id45651,' a breath of fresh air compared to some of the ostensible - and - star hotels in the northeast that do not care about their clients. this one looks after its customers beautifully. great location close to the restaurants on the waterfront. clean rooms and friendly and helpful staff. i will choose this one again.',happy
id45652,' this hotel was ideal. great location. plenty of places to eat & drink on the street. great staff - they couldnt have been more helpful. angel & the others went out of their way to make us feel welcome. price was reasonable too.',happy
id45653,' stayed for a couple days before flying back home. the hotel is decent quite new. the suite was good size with two -- in flat screens. there was the door separated the living area and the bathroom to the bedroom. bed-bedding was decent. the breakfast was crowded in the morning especially the egg line. the evening cocktail hours were packed with long line and noisy customers. only one bartender to tend the crowd so she was quite abrupt. the manager stood watching but did not help. will not come back to this hotel even though the breakfast and happy hour drinks are included in the rate. rather have complimentary internet connection which this hotel charged -.-- usd for -- hours.',not_happy
id45654,' i hate to write that a hotel is terrible but i cant find another way to rate this one. the room the room had an odor i could not place. it was awful. the fold out chair was broken (would not close). when i woke up in the morning the water was not working. i called the front desk. when the phone was finally answered on the other end the clerk stated -- minutes. when i asked what he was talking about he rudely informed me that the water was broken. the staff the front desk staff i already mentioned. the wait staff at the hotel is restaurant seemed as if they didnt care about anyone. finally when i called in to the hotel to get directions they gave me the wrong directions. they didnt know how to tell me to get to their hotel from the i--- interstate. stay away from this hotel.',not_happy
id45655,' my husband and i stayed at the independent this past weekend and it surpassed our expectations. the room was gorgeous and the bed very comfortable. free wi-fi and a convenient delivered breakfast and keurig coffee. all that plus a great location make the independent a great choice.',happy
id45656,' we have just returned from the excelsior we stayed from --sep---sep in general the hotel was beautiful in a great location the upper west side is lovely and the subway is a -min walk with central park just accross the road...the hotel staff on the other hand were unhelpful uninterested and in some cases rude...the only staff who we found helpful were the porters and concierge...hotel reception were useless considering this hotel is a -* rating i expected better staff all round....it was our first trip to newyork and the usa and we can honestly say we were not blown away by hospitality at all very dissapointing!',happy
id45657,' i booked a room but due to a family emergency i didnt confirm my reservation they charged my credit card still. that is outright theft i have many friends in ocean beach since i grew up there and i will be bad mouthing this old run down drug motel until i get my money back.',not_happy
id45658,' this is my -nd review as i came back to visit this wonderful hotel. if that doesnt show how much i like it what does?! the hotel staff are superb. a chilled glass of champagne upon arrival and another for mothers day (the purpose of our visit). free ny times at the desk free coffee and most of all friendly helpful staff and nothing is made to feel like too much trouble. i have since recommended this hotel to friends and co workers both of which have stayed and loved this hotel. definitely the place to stay in midtown manhatten and i found it originally on trip advisor. good find ta!',happy
id45659,' stayed here for - nights. check in was efficient. there was a huge convention going on at the time so there were tons of young people around. the hotel itself is quite unique and the set up is different seeing how it is converted train station. the room was ok. could definitely use some updates. bathroom just didnt seem clean but i think that is because it needed some updates. the carpet as well. the beds were doubles. would have preferred queens (or even better a king) but we were traveling with kids so we had to take the - bed option and all they had was doubles. beds were comfortable.the walls between the rooms (trust me as we had some noisy-busy neighbors). you can definitely hear the vibration of the trains passing through but it wasnt that disruptive. valet and bell service was prompt although paying $---night for valet seems like a lot maybe not for a big city though. saw the pool but didnt swim. the restaurant left a lot to be desired. the menu was small the service was slow and the food was not good. the hamburger was way overcooked (x-). prices were really high too. consider walking a few blocks in either direction and eat some where else. just make sure you make reservations as the waits were long on a sat. night.',not_happy
id45660,' i had a great stay at this hotel. it is off the beaten path if you are doing the typical austin things- like enjoying -th st. so transportation is a consideration for this hotel. that was the only thing that was other than top-notch for the price at this modern and simple hotel. the staff was exceptional. i was really pleased with their ability to help me find my way around. the hotel was so clean. and on tuesday night they had a really fun trivia game in the lobby. i was there during sxsw and they kept everything running smoothly. i also appreciated the help they gave me with my friends kids when they visited in the form of crayons and board games and things to keep them busy not to mention a good breakfast.',happy
id45661,' just finished a - day business seminar at this doubletree location and had a very favorable experience. the staff was very attentive to our groups needs and were on the spot with any requests we had. the meeting facilities were well laid out comfortable. as i live in san antonio i did not stay overnight at the hotel but the other attendees from out of town seemed pleased with their accomodations. overall it was a very good experience and i would highly recommend bringing our group back to this facility.',happy
id45662,' i stayed for a week at the sainte claire for a convention and i was very impressed with the quality of this hotel and its staff. i love old structures that are refurbished and embrace the antique with the amenities of the modern. my room was a king. the bed was amazing: the mattress and the sheets-covers were all high quality. the tv was a large flatscreen. i liked the layout of the bathroom. the room was not terribly large but for one or two people it is adequate and the decor is very nice. one small drawback is the lack of a microwave in the room or in any kind of communal kitchenette (there isnt one of the those) but if your meals are taken care of elsewhere that should be no issue. i highly recommend this hotel for anyone looking for a nice classy hotel experience.',happy
id45663,' corporate cost cutting went mad - this is one of the worst hotels ive been on a business trip location: probably the only good thing next to rockefeller centet and less than -- mins from central park but not good for downtown room: basically a shoebox no bath no robe worn carpets. more like a student dorm facilities: tiny gym with one treadmill not working (better go for a run at central park) empty bar on -th floor elevator that you have to wait for ages (if it works) well...you get an idea more like a dorm as i said restaurant: go somewhere else. if you used to freak bfast buffets in ny hotels you will be bitterly disappointed. no choice at all not even a good coffee. next time my company books club quarters i will refuse to stay there full stop.',not_happy
id45664,' although the hotel has parking facilities are in a shared underground car park it wasnt signed up too well. rooms very spacious and comfy with a seperate bedroom- living room. small kitchen with microwave and fridge ideal for families with babies. you walk straight out of your room onto a balcony style hallway which overlooks the mall atrium. cvs drug store right in the mall for convenience. metro station in mall as well short ride down town taxi approx --.-- to white house area. breakfast was good but busy and lack of seats.',happy
id45665,' we have just returned from a week at the beekmam hotel and will start with the pros ideal location great little diner over the road for a good breakfast friendly staff everything we needed in the room including equipped kitchen clean sheets and towels fab view off the area and we liked the quaintness of the --s style of the lobby and elevator music but and its a big but if you want beautifully decorated rooms finished to a good spec and you are piccy when it comes to finishing details under no circumstance book this hotel diy and general up keep are not a priority but we have had a great week in manhatten',not_happy
id45666,' we arrived back in charlotte at -:-- am and called the front desk to come pick us up that came with the park here fly there package. i told him we were right outside the first baggage claim (a). he told me to go to baggage claim d or e all the way at the other end of the airport. i asked if we could just be picked up at baggage claim a because we were already here and the airport was almost empty. he told me that they pickup at the other end of the airport to prevent pileups and would not even hear me when i told him that baggage claim a was deserted. the funny thing is that the place we got picked up was --x more crowded and they had to drive right past us to get there. we had been flying all day and i had my - year old daughter with us who was asleep in my wifes arms. also we had - large suitcases - small bags and a car-seat. the night manager whose name i believe was quinton was not only unsympathetic but downright rude. my family will not stay here again based solely on how we were treated that night. i understand that there is marriot policy but common sense should come into play as well. passing right by a young couple with a baby and a bunch of luggage-car-seat to get to your spot at a deserted airport makes no sense to me. its not like there were other people waiting to be picked up because we were the only ones. for him to be very rude was just the straw that broke the camels back.',not_happy
id45667,' we stayed here for two nights and although not much to look at from outside the hotel is otherwise great. our room was fantastic modern the shower was divine the bed was extremely comfortable- i never wanted to get out of it! the only downside for us was the location. we didnt have a car so had to walk everywhere which was not nice given how cold it was! there is a courtesy shuttle bus for all the major sights but it will only drop you off in the morning there is no pick up service. there werent any restaurants or entertainment in the area but there is a mcdonalds across the road which came in handy! also the staff at the front desk were always very helpful! capital hill is a -- minute-ish walk away and so i would only recommend this hotel if you have a car or if you dont come to washington in the bitter winter like we did!',happy
id45668,' this turned out to be a great base for a weeks holiday in la a very good family hotel in a fabulously convenient location and not too expensive (at least not when we were there). very close to all the action in hollywood. carparking was not too expensive at - dollars a day - a lot of the other hotels in our price range that i looked at were much more per day. breakfast buffet was nice (basically cereals pastries cakes) and available til --am after that staff would offer coffee soft drinks etc which was very nice. the hotel staff were really friendly and helpful. the room was a good size (we just had a double room not one of the apartments). access to the rooms is off various little stairways round a courtyard with a swimming pool so going up and down various small flights of stairs was unavoidable. the walls were quite thin - you could hear a lot of what was going on outside and in next-door rooms but it was generally pretty quiet when we were there and we werent bothered by it. the bed was really comfortable the aircon unit pretty efficient the bathroom clean and good sized with a huge shower plenty of nice fluffy towels. a complimentary local newspaper was left on our doorstep every morning which was nice. we were generally out sightseeing all day so it was absolutely fine as a base to come back to at night crash out and set off refreshed in the morning. we were given excellent suggestions for local places to eat there are loads of nearly restaurants bars diners cafes. there is a pay as you go internet kiosk in the courtyard. the hotel doesnt appear to sell alcohol. the magic castle club is apparently well worth a visit but youll need to take smart clothes ( jacket and tie for men cocktail dress or trouser suit for women is what they state the dress code to be) so we didnt actually go there. we would definitely stay at this hotel again - it isnt a luxury hotel but it is clean comfortable family friendly and well located with the friendliest and most helpful staff.',happy
id45669,' i booked a room at this hotel during my participation in the ---- avon breast cancer - day walk. i really only needed a bed to rest my head that night and the hotel was acceptable and the room was large with a small kitchnette and king bed. check in was ok because the young lady working the desk was more concerned with chatting with her boyfriend then checking in guests and so told me the wrong room number so of course my key did not work. hotel was clean and the breakfast had more than your standard variety. we did experience a couple of guys that were sitting in the lobby friday night for several hours with cases of beer at their feet and who got louder and louder as the evening went on - not what i expect for a hotel that appeared to be family friendly. hotel is in a good location near a huge mall and tons of options for dining shopping and entertainment.',not_happy
id45670,' we try to avoid lax but if you have to fly from there this is an excellent place to spend the night. we enjoyed the stay very much! check in was easy and the reservation was correct. plenty of parking available. there was a shuttle also. the lobby was tastefully decorated and spacious and a christmas tree added to the mood. our room was quiet clean and peaceful. the bed was comfortable and the pillows each had light monogramming indicating whether it was firm or soft. nice bed linens. lovely bathroom. the next morning we had an excellent breakfast buffet (included in the price of the room). the breakfast room was so pretty and fresh and had a christmas tree there too. partial list: cereals fruit juice coffee pancakes sausage patties yogurt bagels toast etc. the scrambled eggs were delicious. and the on-site freshly made cinnamon rolls were to die for. i ate only one but it was heavenly and hot. the service was wonderful at this hotel - from the desk clerks to the hospitality people for breakfast...great job all around.',happy
id45671,' nice hotel updated rooms thought small ours had a decent view of the empire state. only two lifts (elevators!) so very busy could take -- minutes toget down. nice staff quick and efficient check in and out. quiter area need to walk to busier areas but like all nyc safe.',happy
id45672,' stayed here last week based on trip advisor reviews it was a fantastic hotel lovely spacious rooms a little noisy in the hallway in the evening but no complaints what so ever. the room was spot on and the highlight were undoubtedly the obliging friendly staff who were extremely pleasant and always left us with a smile on our faces! the hotel is in a perfect area steps from the shops amazing restaurants the common and local to the subway (perfect for getting to the legendary fenway park!). highly recommended. cheers back bay hotel!',happy
id45673,' hotel --- meters from macy is well located for sales rampage. staff is quite friendly cookies and coffee at the reception desk. rooms rather small (we had rooms with two double beds smaller than queen beds) letting little space for moving around. nice view in upper floors yet better view in the north face i.e. opposite of the empire state building. problems with the lifts (only - for the -- floors) sometimes long time wait with stop at almost every floor...)',happy
id45674,' first time to nyc and this hotel is perfectly located to walk everywhere-catch the subway. the staff are attentive and so friendly. the rooftop area is fantastic to relax after taking in the sights and sounds of manhattan and complimentary wine and cheese is a nice touch between ---pm each evening. my suite was adequate with everything i needed. bed comfortable and turn down service with music and chocolates were a really nice touch. i would definitely recommend this hotel and would return... memories of my - day vacation!',happy
id45675,' i have nothing negative to say about this hotel. my friend and i got a great deal on travelsmoove that included three nights at the renaissance and tickets to mamma mia on broadway. there were no issues whatsoever redeeming it. the hotel staff were very nice. the rooms are great - very nice bathrooms and comfy beds. location couldnt be more perfect - definitely go down to the bar and have a drink overlooking times square well worth it! we didnt eat here so i cant comment on the food.',happy
id45676,' a friend and i stayed at the handlery union square for five nights. it is a clean centrally located hotel with an attentive staff. i wouldnt hesitate to recommend this hotel and would likely stay there again if i was lucky enough to return to san francisco.',happy
id45677,' one can overlook the worn appearence of the hotel. it is supposed to be a grande dame of boston. more about the history than about modern convienences. what i dont appreciate is the misrepresenation of the rooms. i booked a junior suite based upon the photos availble on the web site and dint get any of the perks . the hotel boasts a higher level floor for suites...i was initially put on the -th floor...this is not tower level as indicated in the description. the room description indicated a comfortable sitting area accompanied by a photo of a nice sitting area couch coffee table ...nope the room just - hard straight back chairs. not a place to relax at all. when i checked in there was a knock at the door from housekeeping looking to take the chairs and bring in a roll away bed for the rest of the guests assigned to the room. what? there was only one guest registered for the room and i didnt plan on sharing. the upgraded bath contained an industrial toilet that could be found in any public restroom. ick. a tub that had a weird mushy bottom. and no soap...sigh...small detail that may not bother some travelers but when it is -:-- in the morning and have an -am flight it is really a sticking point. then watching the valet bring my car around at -- mph down stuart street sealed the deal. with so many great hotels in the city...this one is a pass!',not_happy
id45678,' my wife and i had a great experience at the union league. we were delightfully surprised to find that it was just renovated though there was a smell of new carpets in our room. we had stayed there about -- years ago and it was not in good shape. the new rooms have large flat screen tv is a large work surface type desk and very comfortable beds. the rooms are still on the small size but the location can not be beat. the union league is right in the middle of philadelphia about half way from everything it is within easy walking distance of all the attractions. the staff was pleasant and accommodating. the only draw back was that we had to go back upstairs to change out of our jeans. the club has a business casual dress code in the dining room for breakfast (which is included in the price of the room and is very good) however you can not be in jeans or sneakers. this is a bit of a pain especially if you want to go touring and have to go back upstairs and change. though all in all it was a excellent experience.',happy
id45679,' nobody stays at an airport hotel unless they have to and that was the case for us recently. our flight was delayed for maintenance issues and the airline offered us the option of staying overnight and taking a different flight in the morning. they put us up here. the front desk staff were very professional obviously accustomed to dealing with weary travelers. the check in process was smooth and efficient our room was well appointed and the bed was extremely comfortable. we were on the airport side of the hotel we could hear some jet noise but it wasnt so loud as to keep us from sleep. we used our vouchers in the morning for the breakfast buffet which is pricey but we were able to get eggs cooked to order as well. the coffee was good. there is a less pricey eatery available in the hotel for breakfast and light food that we did not take advantage of. the free shuttle is an added bonus. we left the hotel refreshed and ready to take on another day of travel!',happy
id45680,' this was my first trip to seattle. i loved the hotel. it was beautiful and located near everything i wanted to see and do. it was within walking distance. the room was lovely. the valet parking was fantastic. i loved having the whole foods store and starbucks just downstairs. the hotel rooms had a special mattress called hypnotic. perhaps i am just used to my own bed but i nor my husband could not get comfortable on it.. the touch i liked the most was a copy of a book called what to read on a rainy day with stories from various local unknown writers. that you were welcome to take with you and they charge it to your room when you leave. i bought the book and appreciate that they promote literacy and local writers.',happy
id45681,' checkin was a breeze. staff very polite and friendly. nice to have breakfast included. morning staff worked constantly as hotel seemed to have several groups staying. dinner offerings during the week seem like a nice bonus. room clean and comfortable. would definitely stay again!',happy
id45682,' thanks to all of you who make our stay at our home away from home so pleasant . we look forward each time visiting you. it is well worth the trip and knowing we get a good nights sleep there thanks again',happy
id45683,' we stayed for a soccer tournament. the rooms are very small as is the bathroom. the room was clean. the swimming facility is small as well. i did have trouble using the wifi the first night and someone was to come to look into the problem however they never showed. we did need an extra pillow and it was received promptly. i wish there was a coffee table in the room only a small desk. it is hard for a family with two kids to eat in the room between games. there were signs that the place was in the process of updating which is a good thing.we were provided with a breakfast buffet. keeping up the food provided was a slow process and we had to eat in a hurry so there were slim pickings. the dining room provided was not cleaned and i had to push dirty plates and glasses away to find a seat for the family.',not_happy
id45684,' my family (hubby - yr old &-- month old) recently stayed for - nights at the staybridge hotel in jax. in a word it was awesome!!! when i walked into the room i was truly amazed!!! there were granite countertops beautiful furniture and it was super super clean (and i am picky about cleanliness of hotels). also the staff were very friendly; especially dash who was kind and helpful). the bedroom was off the main room and separated by double doors. the building is so well made; that there was hardly any noise from the living room when the little ones were trying to sleep (i had put on the stove vent too). the bedroom ahhhh the bedroom... besides being very well decorated the king size bed was super comfy and the sheets were so soft i wanted to take them home. there was even a huge flat screen in the bedroom (as well as the living room!!!) i thought we were just getting a studio like suite... but luck was on my side and we got a- bedroom. the bathroom area is well designed and nicely tiled (except you have to go through the bedroom to get to the bathroom which means you have to be super quite and cant flush while babies are napping). beware of the totally non-grip tub bottom (bring your rollable bath mat if you have little ones). my son slipped and hit his head (yea he is ok)... the common area was beautiful and the (free) breakfast was far beyond adequate. i would have paid $-- a person for a spread like that! there was also a gentleman with an english accent who seemed to be in charge of the breakfast who was very accommodating and understanding. also the mini-kitchen is fully equipped (minus oven) and there is a publix right across the street so you dont even have to go out to eat! just make dinner in your room and save the money. there are even infrared grills where you could bbq (my husband was especially impressed with the grills). oh and the pool area was great! there was even a nice little hot tub... but a word of caution for the price i paid ($--.-- a night) there is no possible way they can keep the place as nice as it is (i was told the hotel was brand new). no matter what the price (ok as long as it stays under $---) we will be back again! i dont think i can say enough about how pleased i was with the hotel. ive stayed at luxury - star hotels that have been nowhere near as nice... truly this was one of my best hotel experiences. side note: i must say that above any other source i totally trust the users on tripadvisor. for almost every family vacation (or mini-vacation) we have gone on i have relied on this site. the couple of times i didnt (because of a good price or something of that sort) i have regretted it!!!',happy
id45685,' what a dump. we had two rooms and the floors were filthy in both rooms. the television in one room had to be replaced the replacement worked for about five minutes. the fridge was dirty coffee pot carafe was broken and the filter holder was broken. the room numbers for some of the rooms are writen with black marker on a piece of duct tape. the crabby man working the deck upon check-in didnt help either. the pool was filthy as well and there were ants in the bathroom. the breakfast was good if you dont mind your bread toasted on one side.',not_happy
id45686,' staff here are fantastic - property is older but remodeled nicely - rooms spacious and comfortable - - issues prevent an excellent rating: -) the hotel is in the middle of the block and parking is around the side of the block - we used the valet service at the hard rock hotel. not a real issue until we had to haul our luggae in the rain to pick up our car. -) the hotel uses ethostream internet portal - i have had issues getting on at other comfort suites and this was no exception (staff at all acknowledge that ethostream can be an issue) - once on it works well - but - you occasionally get bumped off and must log in again. i would stay here again if i did not have a car to park.',happy
id45687,' sure it has smaller rooms sure it is old! duh! but this place is a real deal for access to san francisco if you dont want to pay for a top of the line room. $-- - $--- per night and wonderful helpful desk folks and near to great restaurants parks museums etc. right on market st with a muni stop right outside. they have discounted fenced parking that was safe for us for - nights even with the homeless tent nearby. well worth every penny! it will be on my list for a return trip.',happy
id45688,' the hampton inn @ kearney mesa is awesome. the lobby is nice... the kids loved the large aquraium (very nice fish). pleny of seating. the internet terminal is there. they also have wireless acess for free in the rooms. the elevators are not scary as previoulsy reviewed. in fact just the opposite. the exercise area is pretty big in comparison to other hampton inns. there is a big conference room also. the hotel staff was awesome. robert at the front desk was very helpful. our original room was not ready due to clerical error with the cleaning staff but they got another room for us. the quick thinking cleaning staff got us another room in - seconds... i am not exaggerating. the rooms all have little refrigerators (like the ones you had in college) in the closets. a nice touch if you have small children like we do. the rooms were clean. the bathrooms were also really clean. it is nice to come back to a clean room after a long trip ....especially when travelling with young children. the mornings are especially nice as described they have a great breakfast. it is as described pretty substantial (yogurt muffins bagels eggs hamoj apple juice cranberry juice cofee cereals fresh fruits ....etc ). this alone is a great deal. plenty of parking is the rear..as described in the previous reviews. the location is great also. kearney mesa hits claremont mesa ... which can take you to most of the major interstate highways and freeways. there is a wal-mart on claremont mesa (take a right at the mobil on kearney mesa ) down the street if you need medications...etc. we even got our film developed as we stayed in the area. we just got home and found a personal thank you postcard from the owner of the hampton inn. we would definitely stay here again.',happy
id45689,' i have stayed at chambers several times now for both business and leisure and it has not dissapointed. the rooms are small but well laid out the bathrooms especially shower as well and the staff is always super helpful. the major criticism for the rooms is they could use a lot more light. the hotel has the look where you expect the staff to have an attitude but is refreshing to find out every time that it is not there. be aware they dont have a concierge so the restaurant recommendations can be limited as the front desk staff handles everything including reservations. the david chang restaurant on site is excellent and the restaurant beacon next door pretty good as well. the location just off -th avenue is extremely convenient for mid town.',happy
id45690,' i felt so sorry that i didnt read the previous reviews before i booked this hotel on hotels. this hotel was nothing like the description or photos on its website. the room conditions were so bad that i felt i was living in ruins. the floor was not even level same as the bed. you could feel each spring inside the mattress. everthing said in the previous reviews was true. and when i was there the elevator was broken as well. when i arrived on the first night i got a room on the -th floor. it is the top floor no elevator no airconditioning no tv only a toilete next to the bed. just like a prison cell. around -- midnight the electricity was gone and it never came back until i left in the next morning.',not_happy
id45691,' room was very large...not sure if they all are as i think they upgraded us to club level. had separate bedroom with large bath. imac in the room with free internet and two lcd tvs was nice touch. location was great...very clean beds are always great. definitely will return',happy
id45692,' the hotel is ok what i would expect for a - --- star hotel. my only complain is that front desk was now aware that i did not have a working safe at my room. when i asked for safe key they insisted that i should program it with the numbers after - days comeone came from maintainace and said ok you do not have a working safe (he did not know either). other thing was they charge extra for wifi in the room (with the price they charge for the room they do not need to). restaurant and bar are ok but more expensive than similar nereby. otherwise very good hotel for a business trip.',happy
id45693,' close to a grocery store a great coffee shop and the metro. everyone was helpful and polite. the room was modern clean and had great features. also the best value we found. would definitely stay here again.',happy
id45694,' we stayed in the deauville for three nights at the end of sept ----. i was a little nervous about what it would be like having read unfavourable reviews of others hotels in new york. luckily i was pleasantly surprised to find it clean and comfortable. our room had one double bed hanging space with hangers tv bedside tables chest of drawers and towels provided. as budget travellers we opted for a shared bathroom and were pleased to find a sink in our room. the bathroom was next door and also spotlessly clean. we had a daily housekeeping service and heard vacuuming every day. the deauville is also in an excellent location (walking distance to empire state building and times square) and i felt safe in the area at night. the only small thing that was wrong was that our room got quite warm and the air-con very loud so we couldnt have it on at night; and the window faced a brick wall about --- feet away. being on the third floor this meant practically no natural light reached the room. however for some people this may be a plus! it also made the room quieter than i expected for new york. all in all we enjoyed our stay at the deauville: it is fairly basic but good value for money and most importantly clean. the staff were pleasant and i would definitely stay there again. it is not the kind of hotel youd spend a lot of time in but who is going to stay indoors when on holiday in new york anyway!',happy
id45695,' we stayed a slow weekend in january and got an $---night rate. to get a cheap rate look around online for the lowest rate then call the motel directly. they will match or beat the best online rate. this hotel is in a great neighborhood with excellent restaurants and walking distance to presidio exploratorium palace of fine arts etc.. the hotel was recently furbished and the room we stayed in was clean and spacious. unfortunately our room faced lombard st.-hwy. --- and the noise is a big factor. la luna could dampen this noise significantly if they were to seal the door so that it fits better in the door frame. this is also a source of cold air. we kept the heater on to drone out the noise. i recommend not staying in room x---x-- where x is the floor number. ask for room not facing street. another bummer for me was the bed was very soft (albeit spacious and new). im used to a firm bed so my back was sore most of the weekend. the front desk help (timothy when we were there) was very helpful. good restaurant recommendations and knew where to find things in general. dont expect much for the light continental breakfast (nothing fresh). recommend walking two blocks to judy is cafe on chestnut st. for breakfast (they only take cash but good portions of good food).',happy
id45696,' a very beautiful hotel from the moment you walk through the front doors! the reception area is stunning and the staff gave us a very warm welcome. we were on the top floor and our room was immaculate. the bed was very comfortable and the noise from the city below was nil! our room was next to the elevator and even this did not disturb us. the only problem we found was that there were no tea-coffee making facilities in the room. there is a notice in the bathroom saying that this can be provided but when we asked we were told that they dont normally supply it. there is free tea-coffee available in the reception first thing in the morning and you can take this back to your room. be aware that this beautiful hotel is on the verge of tenderloin and once you step out of the front doors you are at the mercy of the homeless-hoboes and they are relentless.',happy
id45697,' we stayed at the hotel last weekend so our son could enjoy the annual music fest lollapolooza and my husband and i could enjoy the city. the hotel is pretty clean fun and enjoys a great location. certain rooms have large window seats that seem like perches over the city and we were lucky enough to get one of these. my only complaint is that we are kimpton members and i asked the man checking us in to key in our member number. but when i checked out and asked for confirmation that our number was indeed keyed in i learned that it wasnt. that would have been ok i guess but i also learned that as kimpton members we could have enjoyed $-- worth of minibar treats on the house. that sure would have been nice to know when i was eyeing those pricey m&ms around midnight!',happy
id45698,' if you are looking for a hotel that provides chaos noise ---- and a dinky little overpriced room this is the place for you. be prepared for a -- minute check-in and do not count on getting the room you requested i didnt. the lobby of the hotel is impressive although walking through it is about as pleasant as getting through an airport on monday morning... and airport food is better priced. this place is expensive they charge for everything; in fact i am surprised they do not charge to use the elevator. the hotel is located in a busy part of town and the sound of police sirens went on throughout most of the night so good nights sleep is out of the question. it is an old hotel in a historic building to bad the a-c unit is original equipment the room never did get cool enough to sleep well. please take my word for it you do not want to stay here.',not_happy
id45699,' i love this hotel. it is in a great location plus it is clean the staff is friendly and they give you warm chocolate chip cookies. will continue to come back!',happy
id45700,' newly refurbishedcrisp smart rooms with nice amenities heated towel barsgreat expresso coffee makercourteous staff location easy walk to boston commons shopping thanks for a great place it is amazing to experience the transformation that the doyle chain of boutique hotels completed with the former headquarters of the boston police headquarters. the rooms are spaciousthe decor is new and the hotel is sharp.',happy
id45701,' plusses: free shuttle anywhere within a mile; spacious room free wireless internet good expanded continental breakfast excellent coffee comfortable beds. minuses: miniscule bathroom iffy location (felt like an area in the midst of redevelopment-transition). now to be fair: my grandson got the directions from google maps and we ended up on -th ave. south. when we finally figured out where we needed to be we were in the midst of abysmal seattle traffic. i could hardly move when we got there.',not_happy
id45702,' great location. good rooms. good amenities. spent the week here with the family and it work just fine. lots of tours coming and going but we enjoyed it for what it was. walked to central park theater district and the shopping on madison ave. all in all it was a good place to be and i have no complaints. i would stay here again and recommend it for families.',happy
id45703,' the property is old - but in california - the best locations are usually the older properties. right by the beach sea world parks etc. the room was nicely updated. some other reviews complained about mold or mildew. it is very humid so there is a bit of that. the bathroom was clean. i liked the bedding. they only have a runner over the bed that doesnt get washed - the rest of the bedding is white and very comfortable. we used the hot tub and walked around. lots of families. pros: shower head bedding grounds location cons: the parking fee is outrageous.',happy
id45704,' we stayed at the waldorf from wednesday --th june - saturday --th june. it was part of a special occasion (--th anniversary) and the price wasnt too bad.. £--- a night. more than we would normally pay but had got a bit of a deal...would have been almost double. before we arrived wed read a number of reviews and decided that it sounded like a great hotel- in its day-but maybe a wee bit of living on past history. wrong!! it was a delight from start to finish! getting out the car at the main entrance actually wasnt anything special--we could have been arriving at any one of hundreds of hotels in manhattan---ok they did have some flags flying. once in though we really did see the grand old lady in all her splendour! the marble floors and the chandaliers were beautiful the air thick with the sense of richness and money! we only went because we got a reasonable deal and were quite pleased to be saying that we were staying at the waldorf the staff everywhere were imaculate and the guy at check-in would have looked at home modeling suits. we were slightly early for check-in and although the room wasnt quite ready he took us through the whole process so that when the time came we walked to a seperate desk and got our key. all the public areas were carpeted with a thick isink into carpet that just felt plush! there were old fashioned chairs all over the place that were soooo comfy. we had thought that the public areas would be good but that the rooms might be a past it--nice but nothing special. wrong again!! the room wasnt particularly big but what was in it was of very good quality. from the furniture to the curtains which were thick and quality... like the carpet...and the bed..ahh the bed was lovely! real good quality sheets and bedding. bathroom was not huge but had a bath and a great shower huge soft white!! towels we didnt have anything to eat or drink in any of the hotel bars or resturants but according to their website prices were quite high. it was within reasonable walking distance of most of the sites. all over the place were pictures of all the greats of stage screen & politics who had stayed over the years.. all in all a great old lady that still has the wow factor! a special place for special occassions...go!',happy
id45705,' you cant beat the location. would i stay here again probably not. the elevator was very small and very scary! the room was ok but the windows where paper thin! another disappointment was that there was no room safe.',not_happy
id45706,' okay maybe not cleaner than my house as im totally ocd about a clean house. we checked in late after arriving to dia about -- pm. lady at desk was really nice handed over the keys. we walked into the room and it smelled like a smoking room. so i went back down and she was surprised - i said i was concerned as id not want to stay there and get pranged with a cleaning fee for a smoked room. she agreed to that. she gave us another room and it was perfectly fine. we slept well. sadly this clean well maintained and decorated hotel is an airport hotel...! im sure people only stay one night so much work for the housecleaning staff. free wifi was fine. views were parking lots. pool was tiny but we didnt use it. the breakfast room was large and had the basic carb-loaded fare. but all the pint milk you could drink (as opposed to a big jug of warm milk) - and yogurts apples and oranges. at check out i talked to the manager and he said they prided themselves in a top cleaning crew. it showed. well stay again!!!',happy
id45707,' i went there last night with a couple friends before a concert at the bank of america pavillion. we had dinner at aura. the meal was fabulous! we first had a small appetizer with air loom tomatoes and burrata that was to die for:so light fresh and fragrant. for dinner i had wild salmon with a tomato risotto and asparagus. it was the best salmon i have ever had! all their fish is the freshest available the meat comes from humanly raised animals and their vegetables are organicas it was explained to us by a very attentive and efficient waiter. the hotel is situated in a new developed area on the boston waterfront near so many new restaurants and bars and close to convention centers and the courthouse. definetely a great place to stay dine and have tasty drinks.',happy
id45708,' liked:huge roomscentral locationgreat bedwireless internet (in roomfee) disliked:waiting - hour to check in after - hour red eyepaying for internetlack of good restaurants nearby. over all we really enjoyed our stay at the magnolia.the clean rooms are the largest i have ever seen and include a full kitchenseperate living areahuge tub shower combomodern decor.we had a very comfortable bed and the room was very quiet.hotel is -- min walk to jfk museum and other sites.fort worth -- min drive away.unless you have a carit can be a bit of a ghost town after dark although there is a large bar-restaurant next door to magnolia that looks good.had no problem with valet service but it was not busy when we were there.starbucks next to foyer in same building (love those pastries!)definitely recommend magnolia for your next stay in dallas.',happy
id45709,' great experience! very nice hotel. good - stars and i got a great rate on priceline. good location close to the metro foggy bottom dupont circle and georgetown. room was very clean and the staff was terrific. i did however see quite a few terrible travelers which the staff did their best to satisfy. --% of travelers will like this hotel. the other -% wouldnt be in the taj mahal.',happy
id45710,' stayed for - nights at residence inn for our first trip to new york. from arrival to departure we found the staff very approachable and helpful. the room was more spacious than many weve had in capital cities. the location is great with times square in one direction and bryant park and the subway in the other. the deli on the opposite corner provided any snacks coffee etc we wanted. you could see the empire state building from our room which was clean and tidy. the buffet breakfast was great - although it did get busy if you left it late. the studio --- bar was expensive though. altogether a great introduction to new york - would definately stay there again.',happy
id45711,' i stayed hotel moncaco for a week in december. i am a business traveler and travel every weeks in different states of us. the hotel is located in a very convenient location. china town is opposite to the hotels. there are lots of resturants and food place that you can try. the only flaw of this hotel is the front desk service. the front desk service was terrible. they need to improve the service. becasue of the front desk is service i switched this hotel.',not_happy
id45712,' this hotel was unimpressive. one working elevator in the entire facility. dirty room and common areas. over-chlorinated cloudy bug-ridden pool and green wirlpool tub.',not_happy
id45713,' only stayed - night but the room was clean beds were so comfy staff was friendly. the location was central to all things to see and restaurants were abundant with fair prices. the only negatives were the fact that the bathroom was very dated and we couldnt get the heat low enough. a bit too warm for our liking. all in all i would recommend highly.',happy
id45714,' my partner and i stayed one night in the w hotel washington and i only wish it could have been longer. the courteousness of the staff is exceptional. every single staff member we encountered was impeccable polite and kind and genuinely seemed to go out of their way to make us have a pleasant stay.',happy
id45715,' good hotel for the price close to downtown that is hall!! if you visit san diego on vacation i suggest to stay in coronado or la jolla.',not_happy
id45716,' nice and very clean rooms with comfortable beds flat screen tv and free high speed internet.bathroom with granite tops.very friendly management and incredible staff. free secure parking and a nice neighborhood. definitely my favorite hotel in la with the best value.',happy
id45717,' were in boston with hubby and son for son is orientation at boston university. the courtyard copley square is a bit cheaper and on a much quieter street than the marriott which is a block away . check in was a breeze everyone working at the desk were great. we were in room --- which had a living area with sleep sofa (we opted for a large cot as opposed to small which is available on a first come first serve basis but decidedly more comfortable than sofa) coffee table fridge and a couple of chairs and a tv that could be closed off with a door from the bedroom which contained two queen beds large desk area and a comfortable chair. bathroom was adequate and clean. the view was across some rooftop gardens which was pleasant and the street was quiet. our stay was - nights and on the first there was a free sam adams beer tasting with cheese and crackers in the lobby. nice touch. our breakfast was not included. if you choose the courtyard and need a cot request it when you reserve and mention it again when you check in. we will be staying here again for family weekend in october.',happy
id45718,' my experience was the hotel staff accommodated our early arrival by storing our baggage and then calling us on the cell phone when the rooms were ready. we were in michael jordan is having a late lunch when called. the front desk was ready with our keys the bell service (clive) was friendly and we were in our room by -:-- pm. the american bar association convention started the next day so the hotel was flooded with early arrivals and a large check in. they moved quickly through the lines and made us feel welcome at the front desk and our room. and there is no better location to walk chicago.',happy
id45719,' we stayed at the hyatt for a couple of nights oct. - and -. rooms and hallways damp dark and dirty. air conditioner in room wouldnt cool room even set at -- degrees. toilet had black marks in side bowl. concierge attendant wasnt friendly nor offering information had to pull info from her. waiter neglected to tell us of seafood special which we would have accepted had we known. bicycles terrible condition. not much area to ride bikes in. route was through parking lot which not safe for small childern. whirlpool was cloudy had a film looked like someone spit in it. disgusting. pool and lazy river too many dead leaves in it. rocks in bottom of pool. couldnt find ball for ping pong table no sea world shuttle. hyatt was a huge disappointment. agree with other dissatisfied guest not worth the money. radisson around the corner is by far a better property clean and offer shuttle to sea world. friendly staff.',not_happy
id45720,' i stayed at the james from april -- to may -. i initially chose the hotel after researching the location and being lured in by its boutique charm and modern amenities. when i booked the room i secured a “three nights for the price of two” deal that required me to pay the full amount up front. not a problem until we actually checked in and were told that the regular guest room was not available. we were “upgraded” to a room on the top floor and were promised a king sized bed and a single instead of the two queen beds i thought we were getting. turns out the room had in fact one queen sized bed and another funny couch turned bed in the opposite corner. other issues with the room included a phone that didn’t work and a coffee maker with only one mug. interesting that the room’s full of over-priced booze and snacks but housekeeping didn’t bother to include more than one mug for two guests? the state of the room certainly didn’t match up with the images on the hotel’s website. our room overlooked a parking lot and the décor seemed to be modern but dated at the same time. the brown carpet and olive green shag just looked dirty and the light fixture in the room had quite a thick layer of grime on it. as well the cupboard doors have visible smears of dirt. the lighting in the room is incredibly dim with no bedside lamps or other lights apart from the overhead ones. i’m sure this is in an effort to hide the dirt and other shabby features such as nicked furniture stained couches etc. one of the reasons i chose the james was because of the kiehls products advertised on the website. i was disappointed to arrive and find aveda products instead. and good luck trying to take advantage of the courtesy car service to get around town. when we inquired at the front desk about the vehicle we were basically told we should opt for a cab instead. when we asked about a bank machine we were directed to an out-of-the-way kiosk on the second floor that charged exhorbitant withdrawal fees. im not sure why we were left to discover the atm directly across the street (with no fees) on our own. the final disappointment came when we checked out and were charged an additional $-- in room taxes and the price of a local call (who still charges for local calls these days?) in spite of having to pay for the room up front. i’ve now sent three e-mails to the hotel asking for clarification of these charges and have yet to receive a single response. overall this hotel has a great location and we received friendly service while we were there. i would say that the rooms and amenities didn’t live up to the expectations promised on the website which is unfortunate.',not_happy
id45721,' our bed sheet only covered top half of the mattress. no ventilation so everyone someone takes a shower the whole place gets really humid. lock didnt work properly. also breakfast was just packaged danish bread with coffee (small styrofoam cups). wireless was unstable. too sketchy. never going back. on our -nd night we were awaken by the police sirens from the plaza across. at least the guy at the front was nice.',not_happy
id45722,' i stayed here recently for one night. the hotel advertised a free shuttle bus to-from the airport. i assumed that the shuttle would constantly be coming around and after -- minutes of waiting.... i called. the lady on the phone said the shuttle would be there in - minutes. -- minutes later the shuttle arrived. not being familiar with the area i didnt realize that the hotel is practically across the street from the airport. a little too far to walk with luggage but a cab couldnt cost more than -.--. if i had to do it again i would spend the - bucks and get an hour of my life back. i try to stay loyal to the starwood properties and usually am upgraded as ive been a platinum member for a few years now. no luck here... my room was about as standard as it gets.... although at check in it was noted i was upgraded to a higher floor ... wtf? the room itself was average . clean and what you would expect from a sheraton. the room had a very nice flat screen tv but despite being hd capable none of my channels were in hd. kind of a waste. my trip was very short... one day and i spent most of my time away from the hotel. i noticed a bar-pub type place that seemed popular and a very cool salt water fish tank that was huge in the lobby. in all my stay was what i would expect. nothing special and earns the a-ok rating from me',not_happy
id45723,' we got to the hotel around --:-- am and our room wasn’t ready (which was very understandable since check in wasn’t until -:-- pm.) so we checked our bags and went out into the city. we came back around -:-- and we checked in and we requested - keys for our room. we were given - keys and were told that one of them didn’t work. the lady at the front desk said that the computer showed only - keys were activated but she couldn’t tell which one wouldn’t work. surprise surprise we got to our room and none of the keys worked. so we were heading downstairs and the bellhop came off the elevator with our bags and told us he’d let us in our room. when we opened the door we realized it wasn’t the room we booked. we booked a corner room and this wasn’t a corner room. we went back downstairs and told the front desk and they said they didn’t have a corner room ready and we would have to wait. - hours later they finally had a corner room ready and we were finally able to settle into our room. the next day we left early for a long day of site seeing and we came back to the room around --:-- pm. we were very tired and dirty for being in the heat all day and all we wanted to do was take a shower and go to bed. when we went into the bathroom we found that there were no towels! after - calls to the front desk and over an hour later someone finally brought us towels. the last day it rained in the morning so we decided to grab a quick breakfast at the hotel restaurant. big mistake! our breakfast order was a three egg omelet - eggs over corn beef hash - bagel and - order of toast. they charged us $-- for that! i know new york is expensive but that is utterly ridiculous. and it still wouldn’t have been that bad if the food was actually decent and cooked properly which it wasn’t. c’mon crown plaza if you’re going to charge that much for a few eggs hire some competent chefs who actually know how to cook an egg!! and to top off the whole breakfast experience the single serve jelly they put on the table had already been opened and used by someone. we had to ask for one that hadn’t been opened. this hotel is in a good location which is the only thing it has going for it. if they were smart they would completely overhaul the staff and start over.',not_happy
id45724,' just returned from a great - nights at the library. could ramble on for ever but suffice it to say that we would recommend this hotel for anyone wanting a quiet retreat in the midst of mayhem. staff could not have been more helpful breakfast superb and wine every evening most welcome. if there is a downside...and there aways must be somewhere i suppose..the rooms are small but really not a problem and of course slightly noisy at night (no surprise in nyc!) but this is the place to stay',happy
id45725,' very nice suite nice to have the kitchen and whole foods next door. close to everything in inner harbor. water taxi across street or close by foot',happy
id45726,' i stayed at the wyndham chelsea for the -nd time and had a great stay! the room was ready before check-in and was clean and perfect! the front desk girl named winnie was the biggest help in anything we all needed. we had a bachelorette party and we had a million questions. i can not wait to come back to nyc and stay here yet again.',happy
id45727,' my husband and i stayed at the w hotel for - days on a business & pleasure trip. i have mixed reviews. while location is excellent accomodations are highly overpriced. for starters there should be a difference between minimalistic decor and cheap materials. rooms are very small and uncomfortable bathrooms are too tight and don´t even have a door but a translucent shower panel. as starwood members we requested an upgrade and had to be moved twice before settling. but there is a positive note worth mentionning regarding the staff. two thumbs up for the security personnel specially robert salomon and manager ed maynard. mr salomon was very helpfull and efficient in locating some personal items we had left behind in one of the rooms. he truly saved our stay at the w.',not_happy
id45728,' we stayed for - nights while our son underwent surgery at usc keck medical center. the staff was very professional and friendly. the hotel offers complimentary shuttle service to and from the hospital. this was a huge selling point for us. the drivers were extremely kind and courteous. we cant say enough good things about the drivers. they also double as bellmen and theyre very good at both. the food in the lounge was very tasty. unfortunately we did not get to experience the gardens or other restaurants on site. we did have an incident one night with a couple fighting next door that wasnt resolved as quickly as we would have liked but security did respond both times i called. we would not hesitate to stay at this property again.',happy
id45729,' i really shouldnt have let so much time pass before getting on here to say we had a wonderful relaxing stay not doing much of anything! we were able to walk every where we went and occasionally took the free bus system which never seemed to be very crowded at all and as clean as any public bus system weve ridden. very nice. we parked our car for free and left it until we returned home - days later. as for the hotel what a delightful tucked away little gem this was. the multi-million dollar renovations are complete and the money was well spent. the rooms are contemporary without being over the top. just enough traditional thrown in to please anyone. the windows alone are enough to make us return. the views are great and the architecture is delightful. we ended up in little italy one afternoon for an early dinner and it did not disappoint. the beds and bed linens are comfy the furniture is just enough the bathrooms were delightfully clean and well appointed. i had assumed coming in last minute on a living social coupon we would get the left over room if there is such this was not the case. we loved both of our rooms! needed to change mid trip as our tv was experiencing some trouble (no other guest complained) so a random thing and the staff happily found us another room quickly once they determined they could not fix the problem quickly. the breakfast area is so nice! i wanted to steal their caffe latte machine it did everything for you and was so convenient. did not even need to use our kruege in the room but what a nice touch! the breakfast was more then enough to fill us up for the day and kept full of everything despite the fact we left mid week and the place was a lot emptier then compared to weekend. did meet the manager before we left and he was as eager to please as his staff had been such a nice way to end our trip. i needed to drive myself home (oiy) as my husband was able to take the train into his work from here (quick walk to the train) and i was a bit concerned as i am directionally challenged to put it mildly! paul pointed me directly were i needed to go (actually walked out the door with me to make sure i understood!)and i was home so quickly i was a bit sad and still savoring our time away. nothing to be afraid or apprehensive about and much to enjoy go!',happy
id45730,' we stayed at this hotel in mid-nov. ----. there are so many wonderful things i could say about the hotel here are the highlights. the service was outstanding! it was just a joy and we felt so comfortable. the lobby-bar area was amazing full of comfy wing-backed chairs cozy tables dark wood throughout very tastefully done. i felt so at home. the rooms were also incredibly comfortable and clean. the pillow top mattress was great and the down comforter with high thread count sheets was an added bonus. the towels in the bathroom were oversized and very soft and the soap products they use are very nice. we had a room facing the back of the hotel which meant no view but was pin-drop quiet. the room was small but average by nyc standards. ive stayed in bigger and smaller rooms in the city. but the room was so cozy with a window bench and the new furnishings really tied the whole room together. it seemed more like a guest room then a hotel room. also the location is top notch. it is a few blocks off the hussle of times square just a few blocks for roc. center and a -- minute walk from anywhere youd want to go in the city....shopping central park etc. the next time im in the city this will be the first hotel i look at. the price for what you get at this hotel cant be beat in nyc. enjoy!',happy
id45731,' we stayed here because i was attending a training for work next door but my work could not pay the rate at the hilton and super - cost half as much. i guess we got what we paid for. it was convenient to the training but the benefits ended there. it is on the edge of a sketchy area with druggie-homeless people constantly out front women peeing on the sidewalk people harrassing you as you walk by etc. the room itself was shabby and had not been well cleaned. i found someone is shaved whiskers on the sink and also curly body hair embedded in the clean bath towel. they didnt replace the shampoo and conditioner even when days had gone by and both were empty. the single elevator was creaky loud super sketchy and the permit had expired. breakfast had the worst coffee we had ever tasted watered down juice and frozen waffles only on days they felt like putting them out. something was wrong with the room air quality because we were both developed congestion inside that cleared after we left the room for a while. once the front door of the whole hotel broke and you had to knock to have them let you in or out. also the power strip in the room had an explosion mark as though it had been overloaded melted and burned a little then had never been replaced. the tv only got one channel. the lighting in the room was very dim. the whole place actually seemed like a fire trap. im glad we made it through four days there safely.',not_happy
id45732,' like the others say this was a great location. practically everything is within walking distance and if not there is public transporation right around the corner (subways busses and cable cars). we were a one minute walk from the gates of chinatown which was awesome. the room was quite large and clean the staff were easygoing and tried to be helpful whenevery we had any questions. even though our room faced the street we had no problem with noise. the only downside was poor water pressure in the shower (also the hallway had a bit of a funky smell - but our room was fine)',happy
id45733,' for my recent new york theater trip i decided to stay at the sofitel due to the reviews and the fact that it was ranked #- in the city on this site at the time. when its popularity began to drop and mediocre to lukewarm reviews started popping up more frequently i started to worry that perhaps the hotel was going downhill somewhat right before i was about to arrive. fortunately although my stay had a rough start the friendly and eager to please staff were willing to go out of their way to make my visit enjoyable. i had booked a king executive suite after i found a great deal on the sofitel website where the room was only a little over $--- more overall (including tax) than i would have paid for a standard room. i arrived at the hotel and was informed by the front desk clerk that they had prepared for me a room on the top floor of the building with a view of both the empire state and chrysler buildings. i anxiously headed for the elevator looking forward to experience my room only to be met with disappointment. while the room seemed nice at first glance there were a number of small problems. for one thing the window shades were broken and would not go up. what is the point of having a top floor room if you cant enjoy the city view?? furthermore the closet door was broken and would not close all the way unless you forcefully pushed it three or four times. the television remote was tempermental and seemed to work only when it felt like it. there were numerous other small technical problems in the bathroom as well. i eventually went back down to the front desk to inform them of the many problems. the staff was greatly apologetic and i was eventually moved to a corner suite on the --th floor. it wasnt as high up as the previous room but it was a lot bigger a lot nicer and most importantly everything was working the way it should be. after i checked into this room my stay went a lot smoother and i was finally able to enjoy my experience. this really is a lovely hotel with a staff that not only listens to you but will go out of their way to make you and answer any question you have. the room itself is very clean due to the fact you get two housekeeping visits each day. (they never actually bothered me or walked in on me though.) almost everything in the room is of the highest quality from the sheets on the bed right down to the toilitries found in the bathroom. speaking of the beds while i agree with everyone else that it was one of the softest hotel beds ive ever slept on they were perhaps a bit too soft for my liking. i would have liked just a little bit more firmness and support but that is just me since everyone else here seems to rave about them. i always slept well i just had a hard time finding a firm spot that i could fall asleep on. the location of the hotel is located just off of times square and broadway so youre within walking distance to the heart of the city without actually having to be there. ive stayed in hotels in the times square area and would sometimes step outside the front door of the building only to be met with a wall of people walking past me making exiting the hotel difficult. this never happened at the sofitel as it is located far enough away to avoid heavy crowds. it is still centrally located however and in walking distance to all the shopping subways and transporation theater and sights that most are looking for when they stay in that part of town. there are even two movie theaters in close walking distance from the hotel so youll never be lacking in entertainment. the - broadway shows that i saw on my trip (spring awakening curtains deuce legally blonde the year of magical thinking frost-nixon mary poppins) were all about a ----- minute walk away. there are also a number of restaurants in the local area which means you most likely wont have to resort to paying the outrageous prices the sofitel charges for room service unless you really want to. there is a restaurant in the building but i never ate there. i did visit the bar on most nights though and found the atmosphere very warm and friendly. i really dont know what went wrong with my first room. maybe it hadnt been rented out to anyone for a while or maybe previous guests just didnt complain and put up with it. whatever the case the staff succeeded in making my stay memorable after a rough start. ill be returning to new york in december and will be staying at the michelangelo hotel. but if the chance ever presents itself i would stay at the sofitel again. yes it has some rough edges here and there (the tvs in the rooms look like theyre from the early or mid --s and should really be replaced.) but for the most part i had a good experience.',happy
id45734,' i had read that club quarters was in a great location but i didnt realize how great until i got there. it is literally down the street from the white house! it is also directly next to the farragot west metro stop which makes getting there from the airport a breeze. the entire hotel was extremely clean and all the staff i encountered were very pleasant. highly recommend it.',happy
id45735,' last thursday and friday we stayed at the rancho bernardo inn while attending a family wedding in the area our initial delight faded fast however. we were placed on the side where the valet parking takes all the spaces which meant we had to park in the public lot. i have bad knees and the distance was a fair bit away from the room. after we entered the room we could not ice. the nearest ice machine was in a separate building behind us that required a long walk. then we started to look around the room and the bath was so tiny that it was a one person bath at a time. the rooms were recently updated but not upgraded. the bedding was relatively new but it look rumpled not changed recently. when i attempted to locate an outlet for my computer to do some work it was six feet or more from the opposite end of the desk the wi-fi connection was pathetically slow and difficult for me to get on my network. since i could not work i decided to watch the flat screen tv but kept getting a red raster that popped in and out and was very annoying. i called the front desk to get assistance but alas nothing was ever done about it. we slept the first night comfortably but kept hearing cars doors being opened and slammed until late in the evening. in the morning we looked forward to having our free breakfast in the veranda but again we were disappointed. coffee that tasted like dishwater and very cold was replaced with warmer but no more tasty liquid. the buffet had cast iron pans with food to keep warm but it burned the bland tasteless offering. the charge for this breakfast was an amazing $-- but then removed from our folio. we decided not to eat there again. unfortunately the only place in the hotel that had decent food and coffee was the coffee shop serving starbucks coffee. when i checked out i discovered we were put on a plan that was higher than what i booked at. the new desk clerk told me the charge were for three nights but we were only there for two. then she reversed herself when i told her we were only there for two and argued that she never inferred three. she never offered to get a manager to discuss it so we just simply left feeling disappointment. we will likely not go back there again.',not_happy
id45736,' my family (husband and - kids -- and -) stayed here during our --week summer cross country trip. the hotel is large but it is still fairly easy to get around. we found the valet guys to be a wealth of information. they guided us to the trolley and told us which restaurants on beale street were the best. the room was somewhat small with double beds but very well appointed and comfortable. the only negative was the parking fee. it was $-- a day to self-park. only after we parked did we see the lot across the street for $- a day. all in all we would definitely choose to stay here again if visiting memphis in the future.',happy
id45737,' my wife ---year-old daughter and i had a great experience staying in a suite at the hotel erwin. the room was great service was excellent all-around with special kudos to front desk person miguel who went out of his way to to assist us with traveling advise recommendations etc. the outside of the hotel was unimpressive as major renovations were being made to the exterior and it was covered with scaffolding but the suite was delightful. youre one block from the beach. if youre looking for pure relaxation and beautiful surroundings this is probably not where you want to stay. youre in the heart of the very lively venice beach neighborhood which is very active and a little scruffy but the hotel itself was delightful. if you want to stay in venice this is a great place to be.',happy
id45738,' upon arrival we were warmly welcomed by the staff and were given many free drink-food coupons to use during our stay. the location is central to all the action in fell is point and a water taxi is a block away if you care to venture to inner harbor canton or federal hill. the historic inn is charming.',happy
id45739,' very pleased with our room at the paramount. we booked a queen and were upgraded to two doubles. the room was very clean beds were comfortable and the location was great for theatres. it was a small room but it had everything we needed and for the price it was great. we usually stay at a club in manhattan for almost twice the price and the rooms arent a lot bigger there. i will stay here again when traveling with my daughter or friends...my husband likes things a bit more plush! the only negative was the a-c: either i couldnt figure it out or it was broken...but i didnt call the front desk about it.',happy
id45740,' there are - hotels right together: marriott courtyard drury and spring hill. drury was sold out so i booked here since my meeting was very close. front desk staff bellman-shuttle drivers and especially the employee who runs the p.m. concierge lounge are fantastic! room was comfortable and well designed. my concerns (addressed by manager): housekeeping. i stayed here for - nights. wasnt done by -:-- the next day. also they didnt restock adequately. had to ask for toilet paper. they didnt restock all towels needed two large ones and didnt have them) and large bottle of bottled water. sundries shop didnt have toothpaste! they sent me up one sample packet. i had to ask for - more. food service: hit and miss. great huevos rancheros w-salsa verde. lunch buffet was just ok. i would go elsewhere if possible but not lots of choices of you dont have a car. if i had to stay in this area again i would stay here or at drury but it doesnt always represent marriott well although they have some great people.',not_happy
id45741,' as a crew member for -- years ive had the opportunity to stay at five star resorts and less than one star motels. i have to say my first stay at this hotel impressed me a lot which is why i continue to stay here when ever im commuting to charlotte. the staff have all been very friendly accommodating and helpful. they will go the extra mile to make sure your stay is pleasant. the property is exceptionally clean and well maintained. several restaurants are within walking distance and the area is very safe and well lit. a -- minute ride to the airport with a free hotel shuttle. i highly recommend this property. i stay here in between working my flights because i live elsewhere so i do pay for my stays out of my own pocket.',happy
id45742,' i just returned from a four day conference in philadelphia at the marriott and decided to stay at the alexander inn about a four block walk from the marriott and convention center. the room was comfortable and clean and quiet the service from the front desk and other service people was first rate--helpful friendly knowledgeable and warm. i felt like i was staying at my home away from home. breakfast included all of the items i would normally eat (and more) two computers and a small workout room in the basement served my purposes quite well. the location is excellent and safe for visitors--i walked everywhere for dinners and for a pleasant walk. this is not a luxury accommodation or a name-brand franchise hotel--it feels something like a large bed and breakfast or a small european hotel. i would certainly stay there again when i am in the wonderful city of philadelphia.',happy
id45743,' delightful staff both front desk and shuttle drivers. the room was in need of updateing mattress worn shower curtain stained . desk chair and arm chair dirty. no luggage rack only one waste basket - in bathroom none by desk) breakfast buffet served only grapefruit sections no apples or bannas selection of creamers or different sweetners even though they were avaible at the coffee station near the front desk. parking wassecure and great location near the rental car side of the airport.',not_happy
id45744,' eilan hotel resort and spa is the premier place to stay in san antonio. even though your in the middle of the city the ambiance of the atmosphere and the hotel remind me of my stays in europe. rooms are so detailed and the amenities in the room make your stay more comfortable.the sustenio restaurant is an absolute must if you are staying at the hotel or even for a special night out.. g',happy
id45745,' after reading in several tour guides that the loew is lenfant location was wonderful for families we unfortunately found otherwise. the lenfant is located atop a metro station and an underground mall but aside from the convenience of the train the mall is a joke. it all but closes down from late friday afternoon through sunday. it houses several restaurants like mcdonalds but the shops are few and some appear to be going out of business. additionally the office plaza location is terrible for families in our opinion. once five oclock rolls around very few people remain in and around the plaza area which creates a feeling of isolation. my family and i walked to most of the sightseeing destinations as wed planned though we felt quite uncomfortable returning in the early evening. loew is lenfant might be convenient for those attending conventions but families should choose a more family-friendly destination.',not_happy
id45746,' i chose this hotel because it was the same location as the conference i was attending. there was a very comfy lounge area to relax in and the hotel itself is in the middle of denver is downtown close to all the action. i would definitely come back again.',happy
id45747,' small friendly and close to historic sites. nice touches. great breakfast and cookies and tea in afternoon. good for couples or families.',happy
id45748,' we enjoyed our stay and the drury plaza hotel in san antonio. it is a new hotel with great decor room fixtures and amenities. the free breakfast in the morning was way more than most places offer and the popcorn and free drinks each evening was a bonus. wed definitely stay there again!',happy
id45749,' lovely little hotel in west hollywood. close to our relatives which was a big plus. rooms were small but very modern - and the beds were very comfortable. the only down side was that all windows look into an interior courtyard thus there is no natural light. however if all you are doing is sleeping there that is not so bad right?',happy
id45750,' four nights at the fairmont. room was adequate. upon check-in we found a broken lamp in the room which was replaced. as the days past we noted that the room was not being dusted. maid service limited to replacing towels and making the bed.our bayview room on the --st floor was subject to the noise of the banquet facilities on the --th floor. we complained to the desk on our last night as a the noise at --pm was disruptive (had to get up at -am to catch plane). we were informed that it was a wedding reception scheduled to end at midnight. for $---+ per night one would expect that this would not be a problem.next time in san francisco we will try elsewhere.',not_happy
id45751,' i ended up at the amalfi on a last minute deal staying at the hotel for aruond $--- which is beyond a value. here is what you should know about the hotel: fantastic location with incredible rooms - clean comfortable beds double headed shower with great water pressure aveda products fantastic channel choices and quiet. i am one of those traveler is who feels the need to disinfect a room as soon as i get there -- toilet shower remote control phone -- and for the firs time ever i didnt feel it was necessary. on top of the greatness that the amalfi is there is a free breakfast every morning (on each individual floor) as well as free cocktail hour in the early evening. lastly the concierege and basically anyone working at the hotel are so friendly kind and informative. is there anything wrong with the hotel? if you consider bad music playing in the lobby (think scorpions cyndi lauper) then that is the only downfall because honestly the lack of height (only - floors) is an afterthought after you stay at this hotel. we love chicago but our experience at the amalfi made the trip much more enjoyable.',happy
id45752,' four seasons is not a brand i would normally stay in for work or vacation due to cost. this is in no way a reflection on the hotel just my price range. i would not be able to recommend houston four seasons unless there was a reasonably good deal on price. i did not feel there were enough unique selling points to justify it. also the quattro restaurant was not great. breakfast and lunch food and staff were very good but dinner (which is kind of its raison dêtre) was very poor and i returned my food. i am not someone also who requires large amounts of food but the portions were small and my colleague and i had to go and eat at house of blues (even though she did finish her quattro food she had another course out). i consequently read reviews on yelp and others seemed to have had similar experiences. i also felt there was a disconnect between the front of house and kitchen which was also highlighted by others reviews. overall this comes back to the coordination and training of staff.',not_happy
id45753,' the benjamin was absolutely brilliant from the moment we arrived until we left we where treated with care and respect. i would recommend the hotel to everyone i know.',happy
id45754,' my husband and i decided to stay here with their nye room package. the hotel grounds lobby and bar are very trendy and cool. the rooms are very nice and well appointed. beds were very comfortable. shower however was poor the shower head looks like something at motel - and works about same. the party itself was fun with your choice of live band of -- & -- is cover songs or top -- dj. i was disappointed with the champagne toast because it was poorly given out and rushed at the last minute and only one --- glass provided. their dessert buffet at midnight was good but lack enough for everyone and ran out early. their breakfast buffet that was included was very good with lots of variety. i dont think i would stay again for the nye party but would come back to stay for a girls night or a spa day. hope this helps you!!',happy
id45755,' when i booked the hotel a picture of cute brownstone with spacious rooms was shown!! we get there and walk right pass the place because there is no official sign. i then find myself entering a internet cafe( which is ridiculous because it consisted of two laptops and a pot of coffee) so the conceirge(haha) warns me that the room may look small oh my god if you open a door and it hits the edge of the bed and will not open any farther do you call that looking small!! i could go on and on about the negatives of this hotel but i will just end on a note that if you would close your eyes for a moment and imagine a clean room with a huge soft bed with fluffy pillows wonderfully large windows that allow the light to radiate in and warm your soul a -- in tv with cable full size cotton towels and storage space for luggage and will comfortably accomadate four people..now open your eyes and think of all the opposites of what i described and viola there is your room at the manhattan broadway!! enjoy your stay',not_happy
id45756,' this hotel has all the elements of a hip trendy boutique hotel and it offers a wonderful location for tourists. the location is perfect for the pedestrian lifestyle in the city. i safely came and went all by myself at all hours. the southwest entrance to central park is within walking distance (- minutes from the front door) as are most of the main attractions in midtown. james and alexis at the front desk made me feel welcome and took care of from check in to check out. for a girl returning to her hometown who usually stays at big chain hotels this was a refreshing change and one i would highly recommend to anyone truly wanting a real ny experience. it was almost like i had my old studio apartment in the city... small clean and quaint with the added benefit of maid service!',happy
id45757,' my husband needed to be here on business so i came up to meet him for the weekend. if we travel for fun we do not normally stay at the airport but as this was a business event for him the room was selected by his company. the hotel was nice and clean. the lobby is marble and updated and i would rate it at the level of -.- stars. the rooms are large and clean but are badly in need of updating. they still have tube televisions and the furniture looks like a very traditional home from the eighties. the bathrooms are much more modern than the rooms themselves. they are on point with most - star hotels. we stayed here the same weekend that hurricane irene blew up the east coast and while the hotel could use some updating the service is - star all the way. we were originally in a suite on the --th floor and as the storm approached they moved us to a suite on the -nd floor for our safety and convenience should they loose power during the storm. if you are staying here without an impending storm then i would recommend that you ask for the --th floor as they offer concierge service with a nice breakfast and evening appetizers. this hotel also has an indoor pool which is small and loud but also very nice. there were several children in the pool when we viewed it and it was a little to rowdy for my taste. the food was overall fairly good with the exception of the hamburger. no seasoning at all. i would stay here again because it was clean and the staff was incredible and that really makes for a nice experience more than modern decor and flat screen televisions.',happy
id45758,' i have just returned from a - day stay at the zaza hotel in houston. i brought my team down for meetings and team building. the hotel accommodations were outstanding and the food services throughout the - days were near perfect. the meeting rooms were very terrific and lots of fun. the decor and the photos are amazing throughout the hotel and the little touches; turn down service quotes on the beds and hot tamales! it appears that the owner of the hotel loves them - a little retro for all of us. i would highly recommend this hotel for business a couples stay or a family too. enjoy!',happy
id45759,' the hotel itself was fine-hot breakfast with a good variety of foods nicely sized-arranged rooms and a cute little pool. buuuut if you are a light sleeper or have a child you might want to consider a different location because there are some very loud street musicians that kept me awake all night. at first it was cool until i realized that my bed was vibrating to the music on the -th floor! and it didnt stop until well after midnight both friday and saturday night. fun if you are young with no kids and a deep sleeper....otherwise you might consider the crowne plaza down the street.',happy
id45760,' my fiance and i stayed there for - nights for a quick weekend getaway. great location short walk to the union square. the hotel has a charming and quaint european style with some history in it. love the old style elevator. jody - at front desk - is great lady. very nice polite and helpful. complimentary breakfast in the morning was a nice and yummy touch. complimentary wine in the late afternoon was great as well. the only drawback was the window in the room is not very well insulated hence you can hear outside noises quite clearly i.e: car alarms trucks and trash bins. friday night and saturday nights are the noisiest. other than that it is a great hotel.',happy
id45761,' the lobby of this hotel may be updated but the bedding and the rooms havent been redone for probably -- years! the air conditioning wasnt working properly. the mattresses were worn and terribly uncomfortable. we were moved into a room with a little better a-c but there was a water leak in the bathroom. we decided we could deal with the leak as long as we had a cool room. one of the knobs in the shower broke off the morning of the day we were leaving. cheap is not always good. the rooms were gross. they were not clean. i feel like you could get a much better hotel for a little more money. although this hotel is in a good location there are lots more to choose from just as conveniently located. i would not recommend this hotel to anyone and will never stay there again!!!',not_happy
id45762,' the rodeway inn is in a very good location situated in a quiet street in the heart of baltimore and only a few steps away from many good and reasonably priced restaurants etc. parking is free across the street and there is also an amazing free bus service which stops across from the hotel every ten minutes. the bustling marina area is within walking distance or a couple of stops away on the free bus. the hotel staff are extremely helpful and friendly and we can’t believe what a bargain this place is….we will definitely stay here again.',happy
id45763,' booked this room for the end of may. we stayed here a couple of years ago and had a great stay so we wanted to stay again. it was myself my fiance and my son. we had an absolute blast! the hotel staff was very friendly upon check-in. very helpful on some directions we were looking for. the room was clean with a partial ocean view. we got into redfields for a drink or - and our server was awesome. we ordered food in the bar and were pleasantly surprised by how good it was. if i had to nit pick at anything at all i would have to say i thought the self parking fee was a bit much. but overall it was an excellent stay and we will definitely be back.',happy
id45764,' we had a fabulous time at the city suites. the front desk was very helpful and knowledgeable. the rooms were clean and comfortable. the continental breakfast had a nice choice of american classics. the location is prime and to anyone complaining about the noise from the train you are in a huge city! you cant choose to be close to public transportation and complain about the noise. besides we had a room on the train side and it wasnt as bad as we thought it might be.  further more we also stayed while they were changing the carpet and we did not have any problems what so ever with the noise or ruckus. it seemed everyone in the hotel was up and taking breakfast before they started working.  over all we loved the atmosphere and the personable and friendly staff. our trip was delightful and we will certainly be coming back! thank you!',happy
id45765,' stayed here for - nights for a -th of july get away. the hotel room was clean and the free wifi and the complimentary bottle of water was a nice touch for the price i paid through hotwire. the location was great; close to downtown and the freeway giving us easy acess to several restuarants and things to do. the only major downfall of this place is the parking. we were charged $-- per day to park in the gated hotel parking stucture which appeared to be a good deal to avoid parking on the street. when we went to the underground garage to park all of the parking spots were close together with structual cement slabs of either the passenger side or driver is side. it was also round in design making it very difficult to manuever. there was another option to park on the top of the garage which provided a little more room which seemed like a good alternative. we were disappointed to see that there were two stairways that led to this area of the parking garage right off the street that was not closed in by a locked gate. so the gated parking we paid for was not secure at all. we did bring this to the attention of the front desk staff and were told that they are aware and it is an issue with the older design of the hotel. they did say a security guard walks around the property at night so that made us feel a little better. overall they place was nice for a - night stay. i wouldnt recommend it for a longer vacation.',not_happy
id45766,' i was looking for rooms on orbitz and found this place. i was looking forward to sleeping on a king size bed so i booked the room through orbitz and made my way to the hotel. upon arriving i had to give them a credit card for incidentals which is common no complaints there. i was then told that my room would have - full size beds rather than a king as they were all taken. i wasnt happy about it but nothing could be done after goiung through orbitz! i went to my room which was nice. i was paid $---.-- for the saturday night stay. upon leaving i returned my room keys and asked for a receipt the person at the counter informed me that since i paid through orbitz i would have to print it off of my e-mail. i left the hotel and upon checking my bank account found the $--.-- charge for the incidentals. i checked - days later to find that the charge had been removed but replaced with another full charge of the room. i was double charged! now the accounting department did take care of this adding another --- days until i get my money back. i was told that the person at the front desk was going too fast ? this is absurd and i can not believe that they do not have any measures in place to prevent double charges to rooms. if i had not checked my account this might have been overlooked in marriots favour. this room was not worth the $---.-- let alone $---.--!! i doubt i would be coming back to this place. :(',not_happy
id45767,' have stayed in sofitel lafayette square twice. will keep coming back for its perfect location in the proximity of landmarks in dc and the museum district. their friendly service and delightful room service meals (extraordinary breakfast selection) is consistent with the high standard that sofitel offers. rooms are spacious and well appointed with an extremely comfortable bed. highly recommended.',happy
id45768,' i didnt dislike the hotel but my wife said that it looked like a youth hotel... the hotel is trendy and cool but is relatively basic and doesnt offer any amenities... starwood preferred guests (gold and platinum) dont get any hardly any perks... which is not in line with starwood positioning the location is not consensual (harlem - ---rd street) - certainly not a typical location for a starwood hotel but i was very well aware... at night they had a dj playing and the bar was dominated by afro-american population (looked a little bit like one of those crazy music videclips) appropriate for young laid back population. certainly not appropriate for an older population that is looking for amenities (swimming pool sauna jacuzzi minibar etc.)',not_happy
id45769,' my sister and i stayed here the night before a scheduled surgery at prentice women is hospital. this hotel is - doors down from the hospital. couldnt have gotten any closer. very nice inside. very friendly front desk people. very clean and comfortable rooms. not huge but just the right amount of space. bed comfortable for a hotel. fitness center is very nice. again not huge but equipment is the same as at my gym at home. location is terrific as you are steps away from miracle mile and hancock tower (highly recommend hancock from a previous trip!!) best surprise is the terrific location combined with a price that couldnt be beat. most every other hotel this close to everything would be much more expensive. definitely recommend this place.',happy
id45770,' the hotel is beautiful the staff from valet to reception to restaurant staff great ! the facilities were fun and well taken care of. perfect location for vacation and wedding. great weekend was had by all our friends and family.',happy
id45771,' as a first-time visitor to new york i was overwhelmed by the logistics of a safe yet affordable vacation in new york city. the salisbury hotel exceeded all of our needs! our room was clean the staff was prompt friendly and professional making us feel valued and important. the location was perfect! it was easy to access the subway times square and central park. the parking was only a block away and our voucher made it affordable. we will book our next new york stay at the salisbury!',happy
id45772,' we were booked into this hotel for a wedding- most of the out of town guest were. we had all looked at the hotel online and thought it looked fine. then we got there. first the front desk staff was rude (i later heard this same desk clerk calling another guest a nasty name and making fun of the guest) and charged me the wrong price. i had booked it online for $-- a night and they tried to charge me $--. then they charged me the wedding party rate of $--. when i asked about the $-- online price they told me the $-- a night was for the remodeled rooms and that they didnt put people in the unremodeled rooms. i gave up arguing and we went to our room. first we saw the fitness room- which had equipment in it that was at least -- years old the tile floor was ripped up and the room was filthy. then we went into our room. the first thing we noticed was the smell- it reeked of smoke though it was supposed to be non-smoking. then we noticed the filthy unvacumed carpet the missing mirror (all the hardware was there so we figured it either broke or was stolen) the graffiti in the bathroom the dusty toilet (with clean towels on the back) the stained bath tub with a tiny hole in the middle of the tub where a few ants were crawling out (later while showering we discovered the area below that hole felt dangerously flimsy) the badly patched walls the rusting clothes rack the general dust and dirt on everything from the bent tissue wall unit to the hairdryer and the lamps. we opened the mini-fridge and there were moldy leftovers in it. oh and our smoke detector was missing from the wall- just a hole and some wires were sticking out. ive stayed at ramada hotels before- and my sister used to work for the company and ive always found their hotels to be clean nice places to stay. so this was a huge shock. this was the kind of thing you might expect at one of those $-- hotels- not for the price we were paying. we talked to our friends who were staying there and their rooms were the same- dirty and if they had been remodeled as claimed- it must have been a few decades ago. so we stuck it out- we went to target and bought pillowcases a towel scented candles and cleaning supplies and made the best of it. in retrospect though we were only there two nights and it was nice to be just a few doors down from our friends we should have moved to one of the nicer hotels just on the other side of the highway. the saddest part was that this was a temporary shelter for katrina victims and it is so sad that after all they went through they then were sent to such an awful place.',not_happy
id45773,' ive stayed at this property several times. it definitely could use renovations but for the price and location it works for me. for as much time as we actually spend in our room while in chicago - howard johnson inn is typically our first choice. there is a decent diner attached that is good and inexpensive. the location is within walking distance to most if not all of the places that we like to frequent. close to public transportation. rooms are clean and decent and i feel safe at this property!',happy
id45774,' stayed for a couple of nights. upgraded to suite which was nice. rooms clean and comfortable. however walls between my room and the next were a little thin or have no sound-proofing as i heard all the action from next door which was a designated easy access-wheelchair room. makes you wonder eh? a-c also didnt seem very powerful and took a while to get things cool-warm. breakfast was good with nice choices. reception is too small meaning not enough desks - there were always lines. best part is the location a block or so away from union square shopping and restaurants. also if you are driving access is via mason not post.',happy
id45775,' this is by far the best hotel i have ever stayed in great staff great room great location. everything from the service to the location was magical. the room was huge and the bed omg i almost didnt want to leave. the staff was so awesome everyone i ran into was so helpful and eager to help .',happy
id45776,' the majority of commentsvabout this hotel is true however the building is no longer condemed and (going by the photos on the website) it is much cleaner. the receptionist is very helpful and cant do enough to help you in you inqurey. the hotel is very close to time square and a subway station. this hotel is ideal for backpackers or young people expected a bed and private wc.',not_happy
id45777,' stayed here one night on a trip to new york. the room was your average two queen bed bathroom tv coffemaker etc. it was a nice resting area. the breakfast in the morning was a little pricey but the dining area outside was nice touch to the good breakfast. went to the orioles game and it was a easy couple-block walk to and from the hotel to the park. if i ever want to go to an orioles game this is the hotel id stay at. good deal!',happy
id45778,' we stayed at the chatwal over memorial day weekend. great service at every turn from the front door (ali) to the bar (jacques). excellent dinner recommendations from the concierge. the staff was ready with umbrellas and any amenity we needed. the rooms were elegant- suede walls well-stocked bar great furnishings roomy closets and storage and the bathroom is amazing. the chatwal is a beautiful retreat at the edge of busy and chaotic times square with easy access to multiple transportation stops (--nd ave port authority and bryant park). there are no views from the rooms but the rooms themselves and public areas are gorgeous. well definitely be back.',happy
id45779,' what started out as a mundane business trip quickly turned into a -day -night vacation! upon arrival to the hotel the staff was cheerful energetic and extremely helpful! the check-in and check-out process was quick and most importantly painless. sonny at the front desk is amazing!! he was extremely helpful in helping our group find local gathering places and even provided turn by turn directions when we got lost. the decor is great the hallways tidy and the rooms spacious and amazingly clean. on the road a lot for business therefore i stay at tons of hotels. the colonnade hotel in boston is the only place i will stay when visiting again!',happy
id45780,' just steps from dog beach ocean beach is famous dog friendly park. though the villa advertises itself as being dog friendly and many people brought dogs we didnt and werent bothered at all by dogs. our second floor room was very spacious large balcony overlooking the mission bay channel of the san diego river and the ocean. it was a non smoking non pet room. we had a microwave and a fridge in the room. there is always coffee fresh fruit and microwave popcorn in the lobby. the staff was really great. kelly and whitney have picked their favorite places including the all day hour $-.-- well drinks at an odd place called pacific shores about four blocks away. be sure to walk --- of the way out to the resturaunt on the ocean beach concrete pier for great lobster tacos and among the best fries weve ever had. the pool is very nice. there was a feeling of laid back comfort about the whole place. each morning there is a continental breakfast of fresh fruit muffins hard boiled eggs and cereal. we found them on the web studied their website and called to make the reservation. the only drawback is that it is under the flight path so sometimes the planes are pretty loud but the san diego airport is right in the middle of town so you hear them most places. extremely good value great location and a very nice stay. well be back!',happy
id45781,' i am in la every year and this is the best hotel i have ever stayed at in west hollywood including all the famous ones on sunset blvd. as for the insane negative reviews that you may see - -) the staff is incredibly polite. no one was ever snotty or ignored us. everyone went out of their way to help us. -) this is not a hotel for children. if you have lots of kids go to disneyland not a hot beautiful trendy hotel that caters to professionals. -) it is very easy to find your room the elevators and everything else. the hotel is very easy to navigate -) this hotel is opposite cedar sinai hospital. you hear sirens thru the windows because this is a major city right in the middle of all the action including the hospital. you pick a wonderful hotel like this because it is not in a rural area but near all the great shopping and restaurants. -) was parking expensive - sure it was but so is every other hotel and restaurant valet in la i actually dont know how they could improve this hotel. my stay was perfect and i will surely return.',happy
id45782,' great place to stay. a little compact but everything is modern and in good taste. lovers of classic design or furniture need not apply. nothing glamorous from outside either but a good location depending on your preferences. i got a special deal so wouldnt know regular prices so that decision would be up to you depending on how much it costs.',happy
id45783,' we chose the metro hotel on --th street street as it was recommended by our tavel agent for it is excellent manahattan location. the location is ideal - about -- mins away from time square literally round the corner from the empire state building and with the nearest subway only a couple of minutes away. room were very tidy air conditioned and are cleaned daily. the rooms include a tv and a safe. my complaint about the room is that we had a brick wall in our direct view from the window. although the bathroom was well maintained it is really small. the hotel has a nice --s art-deco theme throughout. the restaurant is overpriced and it is better to eat from outside the hotel as it is better value for money. the free daily breakfast is nice and a good mix of cakes breads fruit cereals and drinks are available. reception staff can be approachable at times but rude at other times depending on how busy they are. ideal only for it is location but would consider trying out another hotel within the same area when i return to nyc. approx times from hotel to: empire state building - few minutes walk time square - -- minute walk groundzero - -- mins (subway) madison square garden - -- minute walk fifth avenue - -- minute walk',not_happy
id45784,' my wife and i from uk in essex booked in at a bed and breakfast in cambridge during our tour of new england. one of these genuine old worlde places - had intended to stay three night. - it was awful. booked out the next day and telephoned marriott for proper accommodation. went to marriot copley which is in heart of boston another good hotel but eventually settled on the marriot on wharf. room superb service as well except doormen who wanted tips everytime they looked at you. we went on all the tourist trips do not miss uss constitution. great restaurants. thoroughly recommend this chain to anyone except the marriott in times square.',happy
id45785,' this hotel is location wasnt bad though with a small child we found it wasnt quite close enough to the metro to make leaving the car and walking a viable option. we had a one-bedroom suite which gave us a lot of room to spread out plus a full kitchen. the sofabed was definitely not suitable for an adult to sleep on - quite uncomfortable - but ok for a little kid. the included hot breakfast was a nice plus with a lot of variety though the kitchen staff was having a rough time keeping all the trays filled while we were there (e.g. waffle batter remained empty throughout our breakfast visit). the bathroom was small and kind of grimy and there were a few maintenance issues with the room like carpets coming up loose doors wonky locks bathroom fan that sounded like a jet engine. a lot of street noise through the windows (and we are city people we dont mind noise!). also the only kid channel on the tv was the cartoon network. parking @ $---day was better priced than some hotels in the area staff was friendly.',not_happy
id45786,' what a lovely hotel and a great value for your money. we chose to stay at a kimpton hotel because we had a -- lb dog with us and their hotels dont add an extra charge. awesomeness. why cant it always be that simple? we got a free upgrade to a bay front view which meant a perfectly unobstructed view of the bay bridge and the ferry building. location is great if you want to check out the farmer is market over the weekend which is directly across the street. yes the rooms are small but what sf hotel isnt? they have complimentary coffee and hot chocolate in the morning and my regret is not arriving earlier for the complimentary hour. tip: parking is $-- but we got around this because the area is deserted at night since it is in the financial district. we just parked for free in the metered area right across the street and took off at - am when they start enforcing the meters. this was so worth it for us since we were roadtripping anyways.',happy
id45787,' we were looking for a hotel downtown and a co-worker recommended this hotel.it is a few miles out from the downtown and in a very nice area with good restaurants nearby. beautiful property and in an upscale shopping center with movie theater included. the rooms are great and the beds very comfortable. it is much nicer than the hampton inns weve stayed in the past. the tv situation could have been better cable with hbo included (which for some reason didnt work in our room- the front desk said it was a time warner problem) wasnt a big problem since we didnt really watch alot of tv and the cool tv mirror in the bathroom was nice for checking weather and news when youre getting ready to go out. the staff was very nice and breakfast was included- a small serve yourself buffet. the only problem we had to eat in our hotel room both mornings because the hotel was very full and not enough seating in the dining area. there is a nice out door area with tables for warmer weather.',happy
id45788,' no service at all especially not in cases of emergency and illness. wouldnt recommend this hotel at all if travelling as single woman or mother with children because lots of men are hanging around the hotelrooms making a lot of noise in the evening.',not_happy
id45789,' stayed here for one night in july ----. it was the only place downtown that had a vacancy for the night we wanted so we had to pay a lot more than we wanted to to get a place to stay. for the money that we paid we really were expecting a lot more than we got. the hotel is nice inside but everything is just so small. the lifts were just tiny (and you just dont expect it for a place that is both so expensive and elegant looking). the room was undeniably pleasant but the bathroom was just ridiculously small. i felt claustrophobic in the shower and as soon as you step out of it you are faced with the sink! there is just no room to move! it is all furnished nicely and is extremely fashionable but the bedroom itself is also rather small. the location is good but there is a charge for the wireless internet which really isnt what youd expect when you are paying a premium anyway. the mixture of the bedroom and bathroom small spaces really didnt match the price nor the grandiose of the hotel.',not_happy
id45790,' my family and i stayed here four nights over the long weekend and enjoyed our stay! the hotel staff was always willing to help and one staff member even offered to buy me a starbucks coffee next door when the free coffee was put away. our room was clean modern and spacious. the location is ideal the free bus on --th is priceless. the only hitch we had was a loose cable wire and a stuck drain which maintenance quickly fixed.',happy
id45791,' i was attending a conference at the san diego convention center. and housing personnel in charge of the conference priced this hotel at $---.--. unknown to me and-or the housing personnel...there was an additional occupancy-tourism tax of $--.-- and a marketing tax of $-.--. so the room was actually $---.--. my room was a king bed. it seemed to be smaller than any other hotel ive ever stayed in...then the bathroom was incredible. but there was a slight smell - a collection of water somewhere...you cant really tell where it is coming from. there is a daily rate of using the internet connection. the room service is on the high side. to open the m&ms in room are $-. if i would have known all of these charges i would have never agreed to stay here. im a student and i have to stick to a budget. as far as everything else goes it was a little on the expensive side. i guess it is true that california is the most expensive state to be in.',not_happy
id45792,' stayed here for three nights. the family who run the place (that is how it appeared anyway) were lovely and really helpful with recommending places to eat and see and the public transport. the room was a decent size (we didnt need that much space) and the bathroom was clean. it may look a bit far from the action of sf but if youre not driving there are really good bus routes both to fisherman is wharf and to castro-japantown. there are plenty of places to eat nearby on union street and in cow is hollow.',happy
id45793,' outdated rooms that smell old and musty. switched rooms thinking it was just that one but other room was just as bad. terrible small bathroom. no coffee in room. $--.-- to rent a movie. uncomfortable beds. one bartender for entire bar not sufficient. guests were getting angry having to wait -- min for a cocktail. $--.-- for parking. this hotel needs refurbishing. too many newer nicer hotels in the area to choose from. would never stay here again. marriott down the street would be my choice next time. large rooms nice lobby friendly staff. free wifi. good location.',not_happy
id45794,' after working with the doubletree suites by hilton south park for my -th year in a row it is about time i share my experiences! for anyone interested in staying at this property i must tell you to book now! the service that i have received here by the entire staff over the past - years has always been impeccable. both gloria mella (director of sales) & jon osbourne (director of catering) have played integral parts in making my annual groups experience a great success every year. they are always there to assist me as the meeting planner in any way necessary. my group guests have enjoyed visiting this property time and time again. the front desk agents are friendly and helpful. the sleeping rooms are clean nicely appointed and comfortable. the housekeeping staff is fantastic! i would recommend this property highly to anyone interested in booking - whether you are an individual guest or group!',happy
id45795,' my daughter and i stayed at the doubletree for three days while we visited colleges in the dc area. given our purpose for traveling we werent looking for luxury but we found it! the lobby was very nice and comfortable and my daughter spent lots of time there using the free wireless service available there. the room was the size expected for a hotel room and was very tastefully decorated. the bathroom was not too small with a granite countertop and an ample supply of shampoo conditioner lotions and creams. best were the towels which were oversize and thick. we ate one dinner and two breakfasts at -- ria and the food was very good and not unreasonably priced for a hotel in an upscale neighborhood in a major city. contrary to some reviewers here we found the employees both friendly and helpful. the front desk person helped my daughter get on line on her own laptop - literally sitting with her on the couch till it worked! every employee we encountered including housekeepers we passed in the hall said hello and were friendly.',happy
id45796,' awful customer service very rude and aggressive. staff are not trained to deal with issues in a fair and responsive way. if i had not paid in advance i would have left this hotel on the first night and will not spend anything in the hotel to add to their profits. i have been travelling for --yrs on business and never experience anything like this service when spending $---- with a company. the hotel room is nicely addressed however has extremely high traffic noise. the benefits they promote on the website like products (half empty) pet goldfish (none) wifi doesnt allow you to connect multiple devices. the room does have a strange smell. the hotel itself reminds me of a soulless night club. if you like the style of the w stay at the w not this hotel. british travellers also be aware they charge $--- per night for incidentals for a long trip i am spending - nights they wanted to take $--- out of my account. the room has all been paid for in advance. i pointed out this was excessive for incidentals when i am here on business they became very aggressive to the point of bringing me to tears by treating me like a criminal removing my mini bar.',not_happy
id45797,' this was our second stay at the hotel allegro in the past year. i like this hotel for a two reasons: the staff has always been very helpful the location is great--right in the heart of theater district adjacent the l free trolley has a stop nearby and reasonable number of restaurant choices (in all price ranges) nearby. the rooms and bathrooms are on the small side--as you would expect with an old hotel that has been refurbished but given the price i paid through priceline and being in chicago inside the loop it was a good value. the free wine tasting in the lobby in the early evening is a nice touch. i would definitely stay there again especially when im in town for the opera or theater.',happy
id45798,' spent three nights here leading up to july -th weekend. typical embassy suites hotel. note - parking is not free - $- a night but garage is unmonitored so you dont have to tell them you have a car! garage is right next to hotel and is shared by business-restaurants nearby - no gates so you can come and go as you like. valet parking is $-- a day...save the money. location is at the foot of the congress st. bridge - read - south side - great for bat watching but most of the hotels restaurants museums are on the north side so be prepared to walk --+ minutes (not that hard). staff was great friendly but housekeeping was sub-par and the hotel while busy needed to be cleaned more frequently - i.e. maid is missed dirty coffee cups in room public bathroom in lobby wasnt cleaned during day. all in all a decent place but nothing unique or special.',not_happy
id45799,' good value hotel and very modern rooms. would stay again.',happy
id45800,' ive stayed at - and - star hotels all over manhattan. over the past year however i have returned each time to the eventi. wonderful staff beautiful hotel incredibly comfortable rooms and for my needs terrific location.',happy
id45801,' as i walked into the hotel i was very impressed by the cleanliness of it all. the place overall looked very new as i walked into the rooms everything was fully stocked and all amenities were in place in thier proper locations. in the morning before my business meeting the breakfast served was very timely and prompt at --- as suggested. perhaps a bit more selection rather than waffles and cereal maybe eggs and sausage? (just a suggestion) otherwise the check in and checkout were very professional but the staff was a bit rude in when asked questions about the surrounding areas. i was new to the area and definatly wanted to know the best way to get to an from places but otherwise id come back it was a excellent stay.',happy
id45802,' i was in washington for the world bank summit and was late booking a hotel so i ended up in the four points by sheraton. while the price per night was elevated the hotel room was average had a bad view to the rear of the building and had an air condition which roared like a jet engine. the restaurant on the -nd floor was serving a rather uninspired dinner and the bell man organized a taxi for me to dulles airport and obviously called his best friend for the trip who charged me more than the usual -- dollars. summing up the hotel is not a premium hotel staff is doing business as usual and the restaurant was not worth mentioning. will make a reservation at another hotel next time.',not_happy
id45803,' we have stayed at the edison many times and look forward to many return visits. the hotel kindly emails a weather forecast prior to arrival - very welcoming. breakfast is a must: solid tasty food - great bagels; outstanding quick service; have been attended by same capable servers for a number of years which suggests reliability. easy check-in-check-out. our room was ready by --:-- a.m. upon our arival!! convenient and only a nominal fee for storing bags before or after check-in-out. we feel secure: security does consistently check for room keys at the elevator. location-location-location. great for those who attend theatre and museums. excellent zagat-rated restaurants nearby even on the same block! we highly recommend the edison hotel.',happy
id45804,' to be honest i didnt know what to expect. well i knew what to expect from the hotel as we tend to stay in hiltons quite a lot - well trained staff freindly but not pushy efficient. i really meant what it was going to be like looking out of the window directly onto ground zero and the ghosts of thousands of tragically wasted lives. but it was fascinating and curiously uplifting to see three new towers rising from the ruins - the first one wtc- is almost finished and is a truly beautiful building expecially gorgeous when lit up at night. it is so typically nyc to say to the world: you knocked down two were building three. i just love that attitude. and to those who complain about the noise from what is actually a -- hour building site i can honestly say a) you can hardly hear it through the double-glazing b) it is a lot quieter than midtown hotels with constant nypd sirens and endless traffic and c) it is actually a privilege to sit and watch this piece of symbolic reconstruction. the rooms on the --th floor by the way were spacious and clean. there are several other reasons to stay in the financial disrict. it is well connected for the subway; it is close to battery park and all the ferries; it is quiet at night and there are several museums within walking distance: nypd american indian skyscraper money (on wall street). so yes we will return when we go back to nyc. good hotel good people and an awesome view.',happy
id45805,' i was at a conference at the marriot marina but stayed at the westgate. nice four star hotel with free newspapers apples coffee and an internet computer. the lobby and room was very well maintained. the marina was a ten minute walk. also you can take the city airport bus to the westgate for $-.--',happy
id45806,' my job requires that i travel to houston monthly and after trying out a couple other hotels i keep coming back to the icon. they are located in the historical district of downtown houston in the former bank of houston building. rooms are large and airy have -- foot ceilings are tastefully decorated and have all the amenities you expect from an upscale boutique hotel. i always opt for one of the king rooms with a jacuzzi. the beds are really comfortable with down comforters pillows and egyptian cotton sheets. the hotel has a restaurant - voices. i found it to be kind of pricey and too shi shi for me. i usually only patronize them for breakfast. the in-room dining menu is pretty limited but just around the corner on main street are some great restaurants - my recommendation is to try mia bella. they have great italian cuisine and the prices are relatively reasonable. there is also a pub called grum is and they have great burgers and po boys. cava is a mediterranean restaurant; cielo has fancy mexican food and about -- varieties of teqilla; collins is a pricey steakhouse. if you like jazz music there is a jazz supper club across the street from the hotel. the hotel offers free rides around downtown. i have them drop me off and pick me up from the office and downtown restaurants. the used to have a great london cab but it keeps breaking down so they shuttle you in mercedes suv is which are roomy and comfortable. a taxi ride to the galleria area is about $--. despite the occasional glitch at the hotel i will keep coming back to the icon.',happy
id45807,' this hotel was amazing! i have never had such service...the hotel had opened only three days before we arrived so we were a little apprehensive. no need though - the service was excellent the rooms gorgeous and modern. the hotel staff was considerate and helpful going beyond the call of duty - even calling ahead to the restaurant we were visiting! i have traveled extensively and had never felt so taken care of. i would definiely recommend this hotel to business persons tourists or theatre people!',happy
id45808,' staff friendly...room very clean but extremely old. hallways need updating. would be great place to stay if you needed to be close to iu med center.',not_happy
id45809,' booked hotel through hotwire for $----nt on the premise it was a --star property. it is better described as a high-rise hampton inn. this property is a remodeled holiday inn the style built across the us in the -- is a round tower well almost round. try -- sides. our room was rediculously small. no space for a closet. only an armoire unit with the hanging rod -- inches wide. perhaps enough to accomodate a lone traveler but my wife was with me on this rare occassion. no room or stands for luggage only precious floor space. bathroom size was a joke. counter space very inadequate. should you choose to work at the desk you will have the flat-screen tv about -- inches from your face. and the tv is an off-brand ---inch plasma with poor sound. our room on the -th floor had a quaint view of the traffic on the ---. the traffic noise was not an issue since the droan of the wall-unit ac was incredibly loud. the feature bar-restaurant on the penthouse level offers indifferent service and expensive drinks even for happy hour. the fitness center is small and ill-equiped for an alleged --star property. while using it at - am in the morning i had to step around parents milling about as their children took swimmimg lessons in the adjacent pool. i was told the hotel leases out the pool to a westwood instructor. the students included two diaper-clad babies. i would be concened about the e-coli level in that pool for the remainder of the day. on a positive note the hotel is most convenient to the getty museum. and the beds and linens are top-shelf and we had no issue with the comfort. otherwise in summary this place is a train wreck.',not_happy
id45810,' for everyone who wants to go shopping a perfect location - just around the corner of michigan avenue. pricewise it is just perfect and for the money you pay it is really ok. the hotel needs some renovation but it is tidy. the rooms are very small. you should go for a room with twin beds what i had so you have some extra space :-) the staff was very friendly and helpful. free-wifi in the room...',happy
id45811,' teatro is a first class independent hotel. our one night stay was flawless. helpful service offer of free rides to nearby attractions free use of a safe deposit box at the reception desk incredibly comfortable bed with fabulous linens comfortable seating area in the room and a delicious room service breakfast with just squeezed orange juice. why would anyone ever choose the ritz or four seasons over the teatro? we only wish we had an excuse to go to denver more often!!!!',happy
id45812,' my wife and i stayed for four nights. the staff were excellent the location very central and for the room rate decent value considering that we had a suite comprising a good size bedroom attractive modern bathroom(no bath but large walk in shower) dressing room area and sitting room. complimentary use of their own car serve was appreciated. however two coffees ordered via room service came to $-- (yes thirty!!) so you have been warned! other than that we can recommend this hotel on most counts and would certainly return and consider it a good choice for a trip to nyc.',happy
id45813,' my husband and i just got back from a - day stay at the holiday inn. we arrived on a friday night and the hotel was completely booked for the weekend. we had requested a bayview room in the north tower when we made the reservation. having stayed there - years ago we knew that the higher you are on the north tower the better the view. however since they were booked for the weekend they told us to check again on sunday morning. in the meantime we had a south tower room on the -th floor. it wasnt bad but the bayview was not as great. the hotel has complimentary wireless internet connection which worked great for us. on sunday we were able to move to room ---- in the north tower which had spectacular views of the bay. it was a corner room and more updated than the first one we had but it was smaller. we experienced great service from the front desk and our housekeeping maid. our only complaint was the room service. we had to call twice to get softer pillows and twice to get more hangers never received the hangers. the noise from the airport did not bother us but we are used to living near the airport so i can see how this might bother some people. you must reserve a bayview if you want to avoid the train noise since the cityview rooms all face the train station. we recommend the following places for meals: elephant & castle if you want waiter service but the best bet for breakfast in my opinion is hazelwoods deli right underneath the south tower and next to ruth chris. they serve breakfast from - to -- a.m. and it is very affordable especially for large families. we had dinner several times at anthony is fishette and once at anthony is fish grotto right across the street. we also recommend old town mexican cafe. they have the best margaritas and good food. overall we enjoyed our second stay at the holiday inn and would recommend to everyone.',happy
id45814,' i absolutely loved this hotel the staff couldnt be nicer and the location was wonderful. it was only a block or two from the transit and there was lots of shopping and restaurants around it. my only complaint was that there was a noisy school group on our floor but the staff took care of it. overall a lovely hotel.',happy
id45815,' we spent - days at hotel newton and we are absolutely satisfied with our stay. we had the junior deluxe suite and it was large enough for two adults and a baby (with big stroller and his own babycrib). we had two large beds a small kitchen bench with microwave and refrigerator a decent sized bathroom aswell as a little separate storage room. the cleanliness of the room was spotless even tough they forgot to add more toilet paper a couple of days (we had spare in our luggage so it was not mentioned). there was a heatwave when we visited nyc so we used the a-c a lot. unfortunately the a-c was noisy so it couldnt be used during the night. had to turn it on for some minutes during the night to cool the room down occasionally. as for the neighbourhood we got everything we wanted just minutes away. there are plenty of restaurants in the area and if you are into pizza pizza famiglia on --th & amsterdam is the place to go. best pizza ive ever had!',happy
id45816,' the pool area was wonerdul. the fitness center was the best that i have seen at any hotel. the rooms were real nice and the hotel was located in walking distance to a lot thing. what i really liked about the hotel was the pool area. you could go out at night and just relax by the pool. it had a nice warm breeze at night that made it so relaxing to be around. i really like how the pool stayed open after -- pm. no place is perfect and i realize that but this hotel had much more positve is than negative. it was a great place to sort just get away and relax.',happy
id45817,' i adored the casablanca and cant wait to go back. the staff could not have been more helpful and the location is perfect for sightseeing and shows. the folks at the front desk always greeted me by name and were always eager to assist me. i am going back next april and will definitely be staying in the casablanca.',happy
id45818,' we loved this hotel! the grounds are so pretty that they are used for weddings. you could tell that the property was well maintained. they provided a free shuttle from the seatac hotel and also volunteered to drive us to the monorail (about -- min. away) so we could go to downtown seattle. also the free buffet breakfast was outstanding. i hope we get the opportunity to visit again.',happy
id45819,' this hotel is situated in a great part of washington if you want to poke around outside of the typical tourist area (see dumbarton oaks or georgetwon university the georgetown mall or whatever). there is a free shuttle to take you anywhere within a - mile radius of the hotel. this is good because the hotel is not near any metro station. the hotel seems a bit tired altho the rooms have supposedly been updated recently. the staff is friendly & helpful. the restaurant food was pretty basic but ok. the bar doesnt open until -:-- in the afternoons so if you want something to drink before then you need to wander the streets. every room has a high speed internet connection; there is a business center available with fax and internet access for a fee. we didnt find the walls particularly thin (at least not any thinner than other budget hotels). all in all the hotel was fine clean and what one could expect from a holiday inn.',happy
id45820,' we stayed at the dana in early august. nervous due to mixed reviews. we were there for our --th year of marriage. we had booked a package through alaska airlines. check in was very smooth. they told us we would overlook the tropical pool. we were fine with that. the room was clean. not fancy but we did not spend much time sitting there as san diego is filled with too many great activities. we like a shower so no tub was fine with us. we received a call to be sure our room was fine. let it be known that the pool closes at -- pm. first night the noise continued to --:--. a call to the desk and the pool promptly was closed. the second night someone came and closed the pool. we did have partiers but we have been there ourselves and just closed the window and turned on the air!! we liked the fact it was near water and nice paths for walking. concierge was very helpful. it has easy access to highways. the newspaper was delivered each day to our door. for us that is a treat! most of all....enjoy san diego.',not_happy
id45821,' if you dont mind dodgy doors bed bugs broken heating shared & dirty bathrooms non-working tvs and in general the most misrable hostel i have ever seen than this is the perfect place for you the budget traveller. i thought i wouldnt mind a little bit of discomfort in exchange for a low price but this is just ridiculous. please see my pictures and you know what i mean... just pay a couple of dollars extra to have a more descent hostel. this one should be avoided if you want a descent holiday.',not_happy
id45822,' excellent rooms clean and big cheap prices. subway station near the hotel. excellent diner beside: pearl is place but the aera is unsafe.',happy
id45823,' i spent a night at le parker meridien in new york city and it was enough to see the great value of the hotel. i highly recommand it not just for business stays but also for leisure trips. the staff was very helpful and friendly and the rooms were very clean. i had an amazing view of the central park from my room. you will definitly enjoy your stay at le parker meridien!',happy
id45824,' let me start by saying this hotel is not bad. there’s nothing apart from the terrible technology if you hope to do any work in the business centre that means you shouldn’t stay here. however starwood are trying to pitch their “w” hotels against the best that are out there and quite frankly they miss by a mile. when you first arrive you are greeted by what i can only think their interior design team pitched as urban minimalist. this look can be great if executed well but here it looks cheap and half finished. the rooms aren’t any better where budget was obviously a much higher priority than finish and style. again it’s not awful but where the w is being positioned both in terms of marketing and price it falls a long way behind its competition. that said the bed is very comfortable and the shower has good pressure so again in terms of basic practical needs it’s fine. if there was one major criticism with the hotel it’s the technology. firstly the w hotel must be the only hotel in the us trying to charge $--.-- a day for internet connections. then when you try and use the business centre they are obviously so concerned for charging for every item that it’s almost impossible to get anything done. the staff were great at this point really trying to make it work but even they struggled. definitely not a hotel to do business from or hold a conference at. so in summary the w could be a good benchmark for a mid-range hotel but if starwood really want to compete with the higher end places available these days they have a lot to learn. definitely not good value for money.',not_happy
id45825,' this hampton is extremely clean and nice. the staff is friendly and helpful. the indoor pool is a little small but the kids loved it anyway. it is across the street from a nice mall with a movie theater & plenty of shopping & food to choose from. i have stayed in this hotel several times and it is great every time.',happy
id45826,' this is a great cheap location to stay if you are going on a cruise. we were - minutes from the airport and - minutes from the cruise terminal. the hotel staff was friendly and accommodating. there were -- in our group and we arrived early before the cruise and after. although check-in wasnt until - p.m. they made every effort to get us in the rooms as soon as they were finished cleaning them. we were all in by --:--. it is - blocks to the train that loops around the city. not fancy but clean i would stay here again.',happy
id45827,' the room was large and clean the bathroom was especially large but the hotel seemed to be an older one. the a-c fan was especially loud. we generally like the fan on to drown out noises but this one was so loud we had to turn in off to sleep. it is located -- miles from downtown but there are many chain restaurants to choose from at the same exit. the front desk staff person was especially helpful as we requested a different room from the one we were given upon check-in.',not_happy
id45828,' some of the best food i had on my dc trip was from my hotel! best room service ever!',happy
id45829,' i left a white night shirt on the bed in my hotel room. after i checked out i stopped back in & called & talked to the housekeeping staff so i could pick it up and no one seems to knows anything about my night shirt and did not even seem to care.',not_happy
id45830,' the roosuper very small. but the bathroom is very clean and the in room ac seems to be working great. fridge in room and large lcd tv as well.',happy
id45831,' the staff is ready to help and eager to please. they are quite knowledgeable about the area and fun things to see. comfy rooms and a quiet location. we took restaurant suggestions and were pleased with our meals. will definitely consider revisiting this site',happy
id45832,' forget the fact that the place is outdated or that the rooms are small or that there is an ant problem. to me customer service is the most important reason that i go to a hotel property or that i recommend it to friends. i plan meetings for a living and i would never consider this property again simply because of the way that they treat people. unfortunately this poor customer service is pervasive at the hotel from the front line staff to management. i stayed at the property last year and my room was clean but small; however when i returned recently i gladly stayed at a different property. the upside is the location but there are plenty of other better hotels in the area.',not_happy
id45833,' i realized that the - bed and - sofa sleeping accomidations would not work for the - of us. i called and a very nice person said she would change us to the courtyard with - beds for the same price. she took my email and said she would send me a confirmation. i did not recieve one so a few days later i called. not only had she not changed the reservation she cancelled the existing one!!! the person i talked to gave me back my original reservation but said there we no - bed rooms available on the courtyard side. so after all that effort i am back to a room that doesnt really work. it is a good thing i called or i would have no room!',not_happy
id45834,' this hotel is in a really good location as the majority of sights a visitor wants to see are within walking distance and if not the underground is close at hand. staying on the executive higher floors entitles one to both breakfast and evening snacks on the --th floor with amazing views across the city and here is where the best of the staff are deployed- welcoming and efficient. there are also lifts covering just the higher floors so less waiting time. the only glitch came at the beginning of the stay when on arriving at the room allocated it hadnt been serviced from the last occupants. ringing down elicited an oh dear and someone sent up with key cards for a different room. i was disappointed that no further apology was made especially as the corridor was littered with piles of used bedding for some time after and on the next day - not exactly an executive setting.',happy
id45835,' my wife and i stayed here a couple of nights on our vacation. we used this place as a budget hotel- and it was just that but better. it was great for the price- clean safe free parking large room...etc. the location is what really makes it an amazing deal!!! we would definitely stay there again.',happy
id45836,' we recently stayed at the hilton anatole for a business trip. the hotel is huge it can take -- minutes to walk from one side to the other. we had a problem with the ac in our tower room. engineering attempted - times to fix but the temp would not go below -- deg. we worked with the front desk staff and they moved us to another room on the same floor. our conference got us discounted internet and parking but still it is high. why do the nicer hotels charge you for something the lower quality hotels provide for free? we used the concierge for dinner recommendations and was pleased. food on-site is very expensive. at one time parking was really scarce during the middle of the day. hunted for over - minutes to find a parking spot. area is fair doesnt look the best but we felt safe. was a ---- min drive to downtown.',happy
id45837,' great location and the hotel staff was very welcoming accomdating and knowledgable with the tourist sights in san fran and surrounding area. for any tour or information needed they have a great concierge staff! the hotel is situated at the top of nob hill which makes it easy to get to china town fishman wharf union square and the ferry terminal by cable car which is right outside the hotel or by walking because the walk is downward.the hotel has - restaurants and a beautiful lobby. the hotel is very historic with a lot of history. the rooms are spacious with a beautiful view of the bay area',happy
id45838,' for $--- a night youd think youd get something more then this. it is a shame to call these cramped rooms a isuite. they shouldve utilized more of the lobby space on their rooms. housekeeping service was shoddy - during my week stay only once was my room cleaned without me calling the front desk. however the happy hour and breakfast were great. but these two things arent at the top of my priority list when returning to a hotel. im surprised this hotel is ranked so highly.',not_happy
id45839,' the decor is definitely something to remember. green leather carpet in the lobby with deer antlers? sure ill take that! the rooms are definitely decently-sized by nyc standards. walking distance to seaport there is a great restaurant barbarini with amazing prosciutto! we definitely took advantage of the minibar and the little bigleow shampoos- love!',happy
id45840,' first class but expensive. got a great rate through aavacations -- no view from my room but who cares -- not in sf to spend time in room. dont give you anything -- not even a coffee maker in room -- but there is a starbucks across the street. luxurious frette towels and robe -- largest bathsheets ive ever seen. good security at night. lighting in lobby could be better for my taste. desk staff and concergerie very accommodating and helpful. convenient -- only a couple of blocks from cable car and union square. would recommend and would stay there again.',happy
id45841,' stayed here for a - day business trip. the rooms in this hotel are very nice. the beds are very comfortable business set up is more than adequate with very good internet service. rooms are spacious and clean with the bathroom set away from the main area of the room. guests have the choice of either a shower stall or sit-in bath. save yourself some money and join their president is club and you receive free telephone and internet usage. this savings can be substantial. the one thing that stood out here was the staff. my name was always used and you felt the guest is experience was very important. doormen taking the time to check cabs for left items when each guest departed a cab. when i pointed this out to one of the doormen his answer was this is your home while your in chicago. i wouldnt want your time here to be ruined by a lost phone. i appreciate that since it has happend before. this hotel also has a great lobby lounge which is the perfect meeting place for socializing. the staff here is also quick and polite. although i did not eat at the restaurant i have heard that it is very good too. the only drawback is the valet parking charge of $-- per day. i understand that parking is at a premium in chicago but $-- seems high. so my two tips invest in the cab ride from the airport and join their president is club. enjoy your stay!',happy
id45842,' i am a heavy traveler stay more than --- nights in a hotel every year around the world of which a big contribution goes to hyatt chain. i arrived grand hyatt new york on -- january ---- and am still here today checking out tomorrow -- january ----. i did not know a - star hotel could be named grand hyatt. i choose grand hyatt new york because of my trust to grand hyatt brand and i felt betrayed. took me as a high ranked hyatt goldpassport vip -- minutes to line up for check-in at --:-- pm which i find difficult to understand why was there so few staff at front desk. i have requested for - king size bed as my usual preference and was told that was not available. but somehow magically a room because available upon request to talk to duty manager? the room was however at low floor that receives no sun light i wonder how many hyatt goldpassport vip was staying that had higher rank than me? the water pressure was extremely low at shower took twice or trice extra time to wash off soap and shampoo. the location was good but given the fact any hotel located next to a subway station in new york would in fact share similar convinence so cant really give that much credit. charging for ----- numbers and while asked for an explanation what should such be charged when hyatt is not being charged my phone was forwarded to front duck which did not pick up and put through to a voice messsage. barrowed an umbralla and was asked for room number and reminded to bring back otherwise will be charged for umbralla. very bad experience will never stay at this hotel again and advice to those of you are considering dont. and share to news to your caring ones so they dont have to go though this. this is my first review at tripadvisor and the motivation is to help other travelers avoid bad experience.',not_happy
id45843,' the is an average hotel with an average restaurant. the shuttle from lax was good. the rooms are a bit small and the bathrooms are very small but the furnishings were okay. what i really didnt like was that my window in my room looked into a hallway. it was like staying in a cheap motel. if i opened my window shade all of the people using the hallway could look into my room. i also heard every time someone opened or closed their door in this hallway as well as all of the conversations people were having in the hallway.',not_happy
id45844,' i booked this hotel because it was dirt cheap (for new york) and i thought i could handle anything. dirty was the key word. the bathrooms were gross the rooms were gross and the staff was rude and far from even the least bit helpful. the walls and doors looked liked theyd never been wiped down and there was some weird smell that i couldnt quite make out. we stayed a week and ive still got the clothes i took tied up in black garbage bags because im afraid of bed bugs. if the staff put just the slightest bit of work into cleaning and tried just a bit to be polite it wouldnt have been bad for the price. lesson learned.',not_happy
id45845,' this was my fourth stay at the benjamin and this hotel never dissapoints me. i love everything about it. it is a beautiful small and stylish hotel. the staff is lovely and totally gracious all the time. the rooms are so clean and crisp. the bathrooms are very clean and they supply wonderful soaps shampoos conditioner cotton balls qtips sewing kits etc.. the shampoo and soaps are in these really nice plastic bottles that are made to look like crystal jars with glass tops. it all looks and feels very english. the rooms have a wonderfully stocked refrigerator filled with cokes in old fashioned glass bottles mineral water juices champagne wine and every liquor you can think of. snacks in the room include microwave popcorn and yes there is a microwave. an assortment of candies nuts terra chips and more. the bed is yummy and so comfortable. breakfast was included and the breakfasts were beyond beautiful. one morning i had a bowl of oatmeal with a banana because i had eaten too much the night before. first they brought nice hot tea and coffe then they pour freesh squeezed orange juice or fresh pink grapefruit juice. the oatmeal came in this beautiful big bowl with a tray that had many little beautiful bowls filled with brown sugar maple syrup bananas blackberries strawberries raspberries and yellow raisins. it could not have been nicer. the day before another breakfast of apple smoked bacon and eggs was just as wonderful. the best restaurant is about two blocks away and it is called fresco. their food will blow you away. the hot pumpkin dougnuts with zabaglone will make you cry it is so good. you can buy great first rate movies in your room and cook some popcorn and drink cokes in glass bottles when your feet and legs cannot walk one more block. try the spa for a super deep tissume massage. i had faye give me a wonderful one than made me feel great. i also receieved a coupon for one when i checked in. the benjamin is a total gem and you will love this special hotel.',happy
id45846,' my husband and i just returned from our first stay at the new w hotel in dc. from the time we arrived and dropped our car off with the valet to the time we checked out our experience was nothing less than fantastic. the gentleman at the front desk extended to us a warm welcome and he immediately acknowledged my husband is platinum status with starwood hotels giving us an upgrate from a queen to a king room. we found the accommodations to be both clean and comfortable. though the room is completely white it did not have a sterile feel to it and though on the smaller side we were not at all uncomfortable with the size. the toiletries in the bathroom were all provided by bliss the hotel is spa. i usually travel with my own toiletries but this time i used what was in the room and i was very pleasantly surprised. i liked all the products. the mini bar contained the usual assortment of goodies but i was especially impressed by the offering of an umbrella. i dont know how much it costs but i thought it was a very clever idea. if ever a traveler was met with unexpected wet weather how convenient to be able to take the umbrella from your room rather than run around the city looking for one getting drenched along the way. the pov rooftop lounge-terrace-restaurant is fabulous! all the staff was extremely friendly the service was outstanding the view...amazing the food and drinks....delicious.! we liked what they did with the ice for the drinks. my husband had a bourbon which came in a glass with a sphere of ice specifically created for the purpose of not melting too quickly and diluting the bourbon. very clever!! the food is a little pricey but we enjoyed it so much that we really didnt mind paying a little more for it. we couldnt help but notice that everyone up there (the customers) had a smile on their faces and were clearly enjoying themselves as much as we were. when they say pov offers the best view of the city theyre not kidding. overlooking the white house the washington monument and all areas around the city it was a spectacular sight. there was often a line in the lobby waiting to be escorted up to pov but hotel guests are offered preferential space in the line to get up. we never had to wait more than a few minutes. there is constant communication between the staff in the lobby and those up in pov. it is well organized and would seem to be a necessity considering the amount of people coming to pov. we had breakfast at j&g steak house. we found the food to be very good and the servers to be very deliberate. the service was a bit on the slow side...it was unclear as to whether they were short staffed. the hotel lobby known as the living room is a happening place. with an abundance of comfortable seating areas and a bar of its own it was clearly a gathering place for many. the young staff throughout the hotel was very energetic and devoted to customer satisfaction. we didnt once pass a hotel employee who didnt greet us and ask if there was anything we needed. we thoroughly enjoyed our stay at the w and will most definitely stay there again on our next visit to dc.',happy
id45847,' the location was fantastic. youre walking distance to the theatre district times square hell is kitchen area and everything else. you also have great access to subway stations if you are going somewhere further. i thought the price was competitive in comparison to other hotels that were in the area. the rooms were a good size and also had a microwave small fridge sink and cabinets. service was also great...no complaints. the only negative part was the lobby was freeeezing...brrrrr....and that elevators sometimes took quite a while and seemed a little small. the bathroom was small but clean. other than that id recommend this place to anyone and everyone because you just cant beat the price and the location. there is a grocery store right nearby which totally helped. there was no pool though.',happy
id45848,' stayed here with my with husband ------------ for our anniversary. the hotel is perfectly located-just - short blocks from the light rail train (which you can take from the airport) - block from the waterfront and maybe a - minute walk to pike is market. we looked at hotels next to-on the market and i was so thankful we stayed a few blocks away. the alexis is just close enough to the touristy stuff but also just far enough away from all of the crowds. the hotel is an older hotel with lots of charm and the hospitality of the staff is top notch. they treated us like royalty and we felt like they wanted our stay to be comfortable. we had a king room on the -nd floor. the room was very comfortable and had everything you would need. it had a large bathroom with nice sized counter space and a huge drawer for all of our toiletries to be tucked away and out of sight. the bed was very comfortable and we slept great every night. i would say overall the room was maybe slightly smaller than some places we have stayed but it was not a problem. it was a tad loud being on the -nd floor overlooking -st street. it wasnt the end of the world-my husband could sleep through the louder car noise and i always sleep with ear plugs anyway! they would have let us trade rooms if we wanted to but in the end we stayed in our room because it felt like home to us. the bar connected to the hotel (called the bookstore) was also just fantastic. great cocktails wonderful appetizers and just a comfortable place to relax and have a drink. we also ate easter breakfast at the restaurant (called the library bistro) and the food was delicious. all in all it was a great trip and we would definitely stay here again in a heartbeat!!',happy
id45849,' we stayed at the james for three days in the beginning of november and the hotel is very nice has a great location and friendly staff. the rooms are nicely laid out not big but ok size and nice details. great view from the room! on the minus side the service is not really up to speed the staff is friendly smiling and willing to help but sometimes fails to deliver. a few examples is they forgot to clean our room one day (it was fixed after we told them) the concierge printed out a walking map to the standard grill from google maps that took us through really shady streets instead of trying to show us some nice streets. the hotel also had problems providing a room at -pm which was the check in time. however the overall experience is that this was a very nice hotel which i would not hesitate to return to. especially in some months when everything is finished and the service is up to speed! i also want to mention that we addressed our issues to the manager who listened to our complaints and also compensated us for it in a good way.',happy
id45850,' this hotel isnt horrible but there are so many better hotels in phoenix - scottsdale. im quite surprised that this hotel is so ordinary and that the name ritz-carlton is associated with it. honestly the service was unremarkable and the food and rooms were second rate. i wouldnt stay there again.',not_happy
id45851,' stayed at the hotel for a saturday night recently and have to say i was very impressed. i booked a standard room. despite some reviews to the contrary the room was huge -- plenty of space for a queen bed sofa desk tv and more. the bathroom was also on the large side and very clean. the only stain i saw in the room was some coffee on the carpet near the coffee maker but there were no other problems with the room and it is not like one coffee stain is a sign of neglect and decay. the only reason this hotel doesnt get a five star rating from me is that they charge $-- per guest for the fitness center. i didnt have to pay being a loews member but i think it is a little off to charge non-members $----plus and then another $-- on top. but the fitness center itself is very good. the sauna and steam rooms are huge and there is plenty of gym equipment. the center was also very quiet throughout the day. one minor issue: the pool is not heated or at least not very well heated as advertised. overall i would probably stay here again as the rooms and hotel facilities are great and it is got a fantastic location just one block from city hall and near all the points of immediate interest for tourists and business visitors alike.',happy
id45852,' this was our second stop on a music city marti gras tour. we were put in a single bed room even though i listed - travelers and selected the correct room. also i called prior to our arrival to make sure there would be a refrigerator in our room b-c i was bringing food to out of town friends. the person i spoke with said we would since i am a priority club member but upon arrival because they had us booked in a king instead of two queen we were unable to be on the priority level floor meaning there was no refrigerator. check in took about -- minutes because they were trying to get someone to bring us a refrigerator and in the end one was brought to our room. also upon check out they charged the wrong credit card. this was not a major issue but i did not get extra reward points. we have been to memphis one other time. i was very impressed with the location of this hotel the proximity to the trolley was awesome. the lobby was nice and there was always a luggage cart available. the rooms were comfortable and the bathrooms were nice. i must say the room was very dark. there were not nearly enough lights-windows. i would stay here again because the rate was awesome and it was nice otherwise but i may check on other hotels first.',happy
id45853,' we loved our stay here… initially after checking in we asked for a change in our room… the first having several questionable stains on the carpet floor any concerns however were quickly gone after the attentive service and getting settled in. although we had a small corner room the suroundings were comfortable and cozy. we loved the bathroom… and since i wasn’t feeling too well during our stay it was great having such an awesome bed to rest in. it was cold-rainy during our stay so we particulary enjoyed sitting in the lobby-bar area and enjoying the complimentary coffee in the mornings. i agree with the hotel’s #- ranking for dc… it’s in a great location close walking distance to the metro and also to the main monuments.',happy
id45854,' i booked this hotel from their website. it was $-- a night - very cheap for nyc. we were on a - city trip for my daughter who was auditioning at music conservatories in nyc boston and ann arbor. we were on a tight budget and needed a simple room to rest our heads. this totally fit the bill. keep in mind that we had a single with a shared bathroom for that price. the room was small but had a fridge microwave flat screen tv and dresser and closet. it was very clean. there was no problem with the shared bathroom - it was always available and always sparkly clean. there are a lot of food places nearby and the --- subway is just steps away. it is rated a - star but i would give it at least - stars. were not high maintenance people so we didnt really test the staff but they were always friendly enough. on the downside - our room got really hot! it was near record cold that winter and we had to open the window. if you go in summer be sure to get a room with an air conditioner! also the elevators were very slow...we took the stairs all the time due to this.',happy
id45855,' if you are going to work and you need a safe clean well located spot near the galleria this is it. stores close by the galleria is very closed. the place is very well kept clean friendly very good good breakfast.',happy
id45856,' great hotel great location in downtown fort worth. within walking distance of many resturants and bars. have a great free breakfast love the free two hour managers receiption every evening. rooms are large beds are comfy.',happy
id45857,' as my wife and i read the other reviews on this property we felt that we must have missed all the good things said by others about the park hyatt. our $--- hotel room was small dark and poorly designed. staff was a bit haughty and not very helpful for the most part. but the peak was------- our sunday brunch which was presented nicely but when we got the bill and saw that our mimosas were $-- apiece for a single small champagne glass of oj-champagne ---well that pretty much chinged it---back to the ritz for us---at least there you pay for what you get and they seem to appreciate their guests. fyi my wife and i are not rookie travelers---all over the world---lived in chicago most of our lives---beware----- this place for the most part will take your cash and not show you much appreciation for your patronage.',not_happy
id45858,' this courtyard is not updated recently. the rooms are clean but old. there are cracks in the ceiling on the - floor. the air conditioner was inconsistent. the room was either boiling hot or freezing cold. the room was also dark. the staff is friendly but overall this hotel was an update.',not_happy
id45859,' it was a beautiful hotel. i had a massage both days of my stay. the spa is very small as is the workout area but the massages were great! the rooms were clean and beautiful. staff was friendly. room service food was good. we had a wonderful stay!',happy
id45860,' beverly garland hotel is an excellent place to stay in hollywood loved it the staff are very friendly and helpful also loved the hotel pool and jet pools (also there is an outdoor bar at the bar to keep your thirst away) this hotel is also very close to universal studios and offers a shuttle bus service to it if you dont fancy going to universal you can get the subway to hollywood and highland and go to the walk of fame and kodak centre!! also across from the walk of fame is a disney soda fountain shop def recommend going in there for an ice-cream (you can make your own sunday excellent to do) to sum up the beverly garland in three words id say i loved it!! wish i was going back to la for my next holiday!!! i have picturs but they are the same as the most recent ones put up so not going to add them.',happy
id45861,' this hotel is not going to impress you if you only stay at --star hotels but it is very clean and the staff work hard to give you a great experience. the complimentary breakfast is quite good and the location makes most of downtown very convenient for walking or riding public transit. if you absolutely must have wi-fi in your room you might want to consider elsewhere. i was never able to use the internet on any device from my room and others i spoke to had the same experience. most public spots in the hotel had perfectly fine wi-fi and it is free and reasonably fast.',happy
id45862,' the hotel was nice the rooms were clean spacious and the staff was friendly. the free computer and internet use was very helpful. they also have a free shuttle to downtown chicago and they are close to the train station which is very convenient. this hotel is not somewhere you want to spend time in the hotel room; our room window view was the parking lot. the restaurant is very nice and convenient. for the price and location cant be beat.',not_happy
id45863,' i was at th andaz for a business meeting. great hotel very sleek and modern very close to brooklyn bridge for a morning walk and anything downtown.',happy
id45864,' not only a central location but also very comfortable beds quiet rooms and a great breakfast make this a good place to base your tour of detroit. greenfield village and the ford museum are just down the road. there are nice restaurants in the area. the staff is friendly and helpful.',happy
id45865,' so me and - other friends decided to go to new york for the weekend and chose the carter just because of the price. after reading about it on the net i decided to call them the night before our trip to confirm our reservation ( i didnt want to sleep on the streets at all) some kind of chinese guy (i say this bc i work with them and i know their english accent) answer the phone. as i was trying to explain to him that all i wanted was to confirm that there was going to have a room for me and my friends the next day his answer twice was: if you want a room tomorrow you come tomorrow after the second time he hung up on me... of course i called back and i very nice and polite guy answer the phone and explained to me how it works and gave me his word that there was going to be a room for us. when we got there was like going back on time to the early -- is when i was not even born yet that is how old the hotel is and looks like.... it is very dirty old and not appealing at all. our room was small dusty without a fire detector (which is a fire hazard) on the ceiling but sure it had one in the drawer. the tv stand was supposed to have - drawers but one of them was not there. there was only - channels and for the tv is volume to work it took a while to warm it up. talking about warming up the water never did... and man i needed a hot shower. which also makes me remember that the shower was dirty the floor was nasty the curtain had mold on it and it was clogged..... about the little visitors we did not see any mouses (thank you god!) but after sleeping the whole night and thinking that we would be one of the lucky ones who doesnt see any kind of creature we found a coakroach on our bed...... not healthy at all... really my problem with the hotel is not that is old but in favor of health they should keep the place cleaner and also fire proofed (no fire detector on the drawer does not count). it is a great location and if the owners learned how to keep it up better maybe business would be even better!',not_happy
id45866,' my family decided to go overnight in manhattan. this hotel had the best deal going in manhattan. the location was great and we all felt safe. the staff were very friendly and helpful. the view was awesome. the room itself was small especially the double beds the four of us had to share. it also was a bit dirty. we didnt have time to enjoy the pool unfortunately. for one night it was nice.',not_happy
id45867,' this motel is not for the - star set but if you want a relatively reasonably priced place to stay where you can look out of your window and see the pacific ocean then this is place fits the bill.',happy
id45868,' as said... spacious rooms and great location....still... internet was down ac dates back from the --... all in all... at the rate i had i could not complain! one i will return to once it is updated a bit. ( staff and cleanliness are not an issue)',not_happy
id45869,' o my good i have been in a lot of hotels over the years but not a hotel with that fantastic service. we hade a one bedroom suite toward frankling ave and there was a lot of noice from that street. but there was no problem to change room to a room at the backside of the hotel there was it quiet. free snacks and sodas. continental breakfast included. valet parking. washingmachines. heated pool. one block from hollywood bld. -- min drive to universal studios and warner bros studios.',happy
id45870,' the hotel is run down and in serious need of a major renovation. the furniture in the lobby is stained and worn and is far beyond repair. the rooms are old with big boxy crt televisions and ours only worked after it warmed up for -- minutes. the food from the resturant is just ok and the bar is a laughable excuse for anything closely resembling a hotel bar. service from the staff all though the hotel was far but nothing to write home about. then to top it all off i have to now get my front end realigned as i drove into one of the dozen or so craters in the parking lot. all in all i cant believe hilton has their name on this hotel it is barely worthy of a motel -!',not_happy
id45871,' i stayed at crowne plaza for a week recently and gotta say i was treated like a king. by the end of my stay the staff called me by name. i had a few requests of housekeeping that were addressed immediately. i used the business center to print stuff. used the work out room. stayed in the jacuzzi til closing. the breakfast buffet turned out to be a great deal rather than going offsite or hitting the coffee bar. and it was nice to eat on the patio with the open air restaurant overlooking the pool had good service in the bar and especially at the sushi bar which rocks and stays open super late for midnight snacks or good food while you have a drink in the bar. the bar serves yummy tiki drinks some of them even in tiki mugs. i ordered drinks to be delivered to me by the pool while i floated under palm trees and a nearby tiki. i guess the hotel has older rooms (generally in the front and ground floors?) and newer rooms (the two newer towers where most rooms are) so if you are concerned about that just request a room in the newer towers. our room had a fridge so we kept some drinks in there and some breakfast food so we could hit the road quickly with an inroom complimentary coffee and some fruit from our fridge.',happy
id45872,' the affinia is like a good friend you have come to know and trust all this in the space of a weeks visit. you can rely on this wonderful hotel to deliver the promise of an unforgetable experience in new york. it is hard to even think of anything bad about this hotel. ive tried and i cant. the location is this best. across from the penn st subway where you can go anywhere in new york with real ease. and to be honest central to walk to most fantastic landmarks; as central as you could imagine. the rooms are superb the staff are superb this place ticks every box for a superb time in new york. the best holiday ive ever experienced ! we came here having seen new york on the tv and films. you might arrive a little overwhelmed because this place is larger than life but dont let the odd bad thing you have heard about new york put you off. the bad press was from the -- is. this place is clean as a whistle and so friendly. the subway is really simple to understand and i recommend this rather than using cabs as it is a great experience and so cheap. you will come away from new york loving it. it is truely amazing ! i hope this review has helped settle your mind and choice for the affinia manhattan and new york - the ultimate experience !',happy
id45873,' we just spent two nights here and were very pleased. the room was clean and comfortable. the hotel staff was extremely helpful and genuinely friendly. it is close to several shopping areas. i would definitely stay there again.',happy
id45874,' as with many nyc hotels the rooms are very small but comfortable for two people. the double beds seemed on the small side but extremely soft fluffy and cloud like. the window opened a crack (- ) which was great to let in the sounds and smells of the city (there is nothing like the smell of food cooking combined with all the other city smells) unlike many hotels there are a ton of outlets great for multi phone charging. the room was clean adequate storage for clothes the bathroom was a good size with a great walk in shower. free water and coffee in room the coffee was not that great there is coffee in the lobby in the a.m. the location was fantastic my daughter goes to fit which is right down the street there is a bar (rare view) on the other side of the block with music and great views of the city and a roof that retracts and a small cafe (bluedogcafe) down the street with breakfast foods and great sandwiches. i will definately return to this hotel! my only recommendation to the hotel would be to put small refridgerators in the rooms (they would fit under the desk nicely)',happy
id45875,' i have stayed here a number of times since ---- with my wife and my elderly mother and have only had one issue in all of the stays. and that had to do with a collect phone call made from a pay phone in the lobby my advice don t the rooms are clean well appointed quiet meet my needs to a tee.',happy
id45876,' this is a nice hotel in a nice area of town. i stayed for one week sunday thru saturday just myself no spouse or kids for a business trip. cab ride for one to union station was @$--.--. regan national is approx $-- for one. metro stop a few blocks. white house monuments museums are all walking distance easily. capital building is more of a hike. take a map if you arent familiar with the dc street layout. cornerstone cafe on m st. is a favorite for breakfast & lunch. closes @-pm not sure about weekend hours. restaurants in hotel are expensive but the food is delicious. whole foods grocery (my second fave) is a few blocks and nice walk. room was nicely decorated. air conditioner worked very well. ice has to be requested via room service but is free. i got ice within -- minutes. an associate staying in a different room had to wait -- minutes for ice to be delivered. daily housekeeping service was not the fanciest ive experienced but was still good. room highlights are a keurig coffeemaker co bigelo brand complimentary toiletries free wi-fi lots of pillows. would have liked the magnifying mirror to also have a regular non-magnified side. my room didnt have a bathtub. the glass shower with infinity drain was tastefully dine but no substitute for a bubble bath. doormen very friendly. never a problem getting a cab. valet parking is offered @-- per day plus tax.',happy
id45877,' we had previously stayed in gramercy park area of new york this was our first stay in the upper west side. we chose this hotel because of it is high ratings in trip advisor and as the other reviews say we were not disappointed. having paid less at other hotels paying more here was worth it. it felt like living in luxury. the hotel bed was very comfortable there was a small kitchentte the room was clean and stylish although not overly big but hey it is new york city. the lobby while small is modern and attractive as is the surrounding neighborhood. we enjoyed the convenience of the fairway market across the street zabar is deli was a few blocks north there were lots of reasonable priced restaurants on amsterdam avenue the -- st subway stop was a short walk away where we caught an express train to --st lincoln centre is only an interesting -- or -- minute walk columbus circle and the times warner building not much further central park a few blocks walk american museum of natural history too. the beacon theatre is literally next door it is a beautiful venue with top music performers. we saw gillian welch there the billboard showed steely dan i think and bryan ferry and sting among others. ask for a higher floor looks like some lower ones on the back side could face into a brick wall? concierge recommended aroma espresso bar on -- st. for our non-starbucks experience. good choice. only reason i didnt give it a - is because of room size.',happy
id45878,' upon entering the hotel i was impressed with the hospitality and overall service. at first the room looked alright but upon further inspection i found only paper and plastic cups a coffee maker and an ice bucket in the kitchenette. yes there is a small sink microwave and refrig but no plates glasses or utensils. both beds sagged in the middle and were uncomfortable as doubles. we were there for a long frigid week-end. the windows leaked so badly that the wind moved the draperies causing the room to be chilly. however as nyc pricing goes it is affordable and in a great location.',happy
id45879,' my husband and i just left the hilton times square and we had a fabulous stay. the location of this hotel is the best! you are literally steps away from the subway restaurants shops -th avenue the rockefeller center etc. youll never miss a thing staying in the heart of times square. the rooms are extremely clean and comfortable. the staff was friendly the lobby and lounge are beautiful and did i mention the great location! the only - i gave was due to the small bathroom but this should be expected considering this prime real-estate.',happy
id45880,' we stayed here in december following the great reviews on tripadvisor. we werent disappointed. the staff are really helpful and friendly. the receptionist was able to give us all the information we needed on local public transport - including change for the bus! the rooms were well equipped - with free wifi access. there is also a continental breakfast included. this is served in the seating area next to reception. there was a really good choice of cereals pastries bagels and breads. i wish more hotels would do this as it is so nice to have a quick breakfast in the hotel before you set off. the hotel is located about a - min walk from beverly centre. we relied on public transport and walking to get around. the area around elan felt safe to walk around even at night. the buses were frequent and a bus stop only a block from the hotel.',happy
id45881,' my wife and i stayed at the henley park hotel while visiting dc. it is a classy older place that is in excellent repair and nicely different from the typical modern hotel. it is reasonably close to metro (--- blocks) and circulator (- blocks) stops. our room was rather small but we did not spend a lot of time there anyway. the front desk staff was more than friendly and accommodating and on a weekend the price was definitely right as well.',happy
id45882,' we manage to get to new york once or twice a year and have stayed at several manhattan hotels mainly in midtown. when the ic times square opened we jumped at the chance to stay there. as nyc room rates are high we booked a --night stay on priority club rewards points. it is a newbuild easily accessible for theaters and shopping and getting from-to jfk. rooms are fresh in contemporary design. curiously our room had no bathtub but the power shower was just fine. there is a huge array of tv channels many in hd and it is one of the few hotels as yet to feature the bb america channel. we didnt eat at the hotel as there are so many eateries around and it doesnt seem right to eat in in new york! there is no conventional lobby so if meeting anybody you need to use the bar (although drinking is not compulsory). there is no lounge for pcr elites. wed happily go back though if the high nyc rates persist it is likely to be on points.',happy
id45883,' i am a frequent business traveler but this particular trip was personal. my stepfather had a major cancer surgery and in the end was at ucla medical center for nearly -- days. although they live in long beach i didn’t want my ailing mother driving in la traffic to ucla every day particularly under such stressful circumstances. initially i left a message for the manager of this hotel (rodney) to discuss a week long stay for my mother which would include some special needs. not only did he call me back on his day off he offered to do anything within his power to help our family…his words “this should be the least of your worries during this difficult time”. his words and kindness touched me deeply. as the weeks past and my mother’s stay lengthened day by day rodney and his staff continued to show their kindness and concern for our situation. i have made holiday inn my first choice when traveling on business for the past - years. but now i have more reasons than ever to choose their chain. they are not only a business partner but more importantly i consider the holiday inn family a friend. thank you again… vicki glendale ca',happy
id45884,' we just returned from a week in san diego and our stay at this residence inn was simply wonderful and a great value. with the aaa discount we had a one bedroom suite with a full kitchen for only about $--- a night. keep in mind that it includes a large breakfast buffet every day plus a dinner buffet mondays thru thursdays including wine and beer. the coffee is always on in the lobby. add in free internet computers in the business center including a printer and a little shop for snacks and drinks. plus a gym and a game room for the kids. and then there is the staff. they must have all come from disney! everyone always had a smile and a nice word for you. they all bend over backwards to help in any way possible. even the young man in the breakfast room who had to keep teaching people how to use a commercial waffle iron kept his composure. we were missing a trash can and the alarm clock in our room (why would anyone steal a $- clock?) and they were replaced in minutes. the grounds are beautiful with a tennis court a dog walking area complete with pickup bags a beautiful pool with a hot tub a large gas grill where you can cook your own steak and gorgeous flowers an trees. and then there is the location. mission valley seems to be close to everything. jump on i-- or i-- and you can go anywhere. old town is literally - minutes away with great history shops and restaurants. the bad news is the noise from other rooms. the walls are thin but most kids sleep well there so after - pm it was quiet enough. my suggestion to management is that they may want to try and group guests without children in the same area or on the top floor. if you start on one end of the hotel with couples and on the other end with families the noise wont be so obvious. this is not a deal breaker! when we travel to sd again this is where we will stay. thank you residence inn mission valley!',happy
id45885,' i paid $--- per night for this hotel which was the cheapest rate i could find for nyc on hotels.com. the first room i was assigned had yellow phlegm in the toilet and on the toilet seat so i asked to be switched after flushing the toilet. before going into the bathroom i turned down the bedspreads from both beds because i heard in an expose on hotel cleanliness that they dont wash those bedspreads between guests only the sheets. i reported the phlegm to the manager who went to the room and denied finding any phlegm. i explained that i had already flushed the toilet but there was still some remaining on the rim of the toilet. she just looked at me as if i did it because i had turned the bedspreads down so she said you already used the room. i replied i had just walked in there. i turned the bedspreads down as soon as i arrived. my next room had black hair all in the tub and on the side. who knows if the maid even cleaned the tub at all before i moved in. exhausted i just stayed in the room and put towels down on the side of the tub and in the basin of it so i could shower and get the h**l out of that dump as soon as possible the next day. after drinking their juice for the continental breakfast i got the runs . this establishment is unsanitary and in a neighborhood that seems to be an industrial district right across the street from a tire-mechanic shop that apparently stays open all night with guys hanging around....sitting. i would not recommend this establishment (so-called) under any circumstances. i know i certainly will not be staying there again.',not_happy
id45886,' went up for a mini-vacation with my husband - planned to just enjoy the inner harbor and go to an o is game. loved the hotel. location was perfect it was beautiful pool and hottub were clean and towel service was provided. we did not try the restaurants or room service. we also received a good rate with a special they had on their website - $--- room rate. was slightly hoping for an upgrade to a view room but you cant have it all. will definitely recommend the hotel to friends.',happy
id45887,' we stayed at the omni over the president day is weekend. you cant beat the location. hotel is one block from everything--independence hall visitor center liberty bell franklin square. our room overlooked a city park lovely view. room was clean fairly large and accomodated us perfectly. we could hear the bell in independence hall from the hotel. here is my recommendation--join the omni club online for free. you get express check-in and check-out free wi-fi morning beverages delivered to your room with morning paper and bottled water in your room. just little extras that make the trip nice. the conceriege was extremely good. she called me several days before our arrival to see if we needed help planning or with reservations anywhere in town. also she was always available to answer any questions during our stay. places to try---tin angel for live music beneluxx for great beer sampling morimotos for anything. omni is the only place we would stay in old philly.',happy
id45888,' my wife and i stayed at this hotel mid-january. went to a show on friday night(avenue q...surprisingly clever) hotel room was small but this is manhattan what do you expect? room was clean no complaints with the bed or furnishings. bathroom was fine again hotel standard. rugs could use replacing. i had no problem with noise but our view was of the high school next door. the real beauty of the place is the location. walked to everything theater dinner times square st patricks rockafeller center -th ave stores. very convenent! we stopped in the bar after the theater and though small it was very comfortable....my wife loved the chocolate martinis. we had dinner saturday night at the district it was wonderful a real delight we both highly recommend it. one criticism we asked the concierge about local caberets and were met with a blank look and eventually sent to a cheesy place down the street. find your own fun dont ask the help. overall a nice weekend at a nice little hotel.',happy
id45889,' the girls and i had planned a trip to dallas to see a dallas maverick is game. we booked a hotel room at la quinta we got there and it was ghetto!!! we didnt feel safe staying there so we drove over to another hotel which was also ghetto. we saw this embassy suites on our search for a better hotel. we found this hotel and it was fantastic. i feel i definitely got my money is worth. everything was clean we felt extremely safe they have a complimentary hour which was much needed after the stressful trip. the staff was excellent. the made to order breakfast was awesome as well plenty of choices. we spent about $-- more here than we would have at la quinta but we got every pennies worth. and it was only about - and --- miles from the american airlines center. if you are a light sleeper request a room towards the back of the building our room faced the freeway and it was a little noisy but it wasnt a problem for us.',happy
id45890,' we spent the weekend at the courtyard by marriott new york manhattan-midtown east. the rooms were fairly large and very clean. not a lot of frills but a nice flat screen tv a mini-fridge and a large safe in the closet. location is great subway is right outside and easy to walk to the main mid-town attractions. would definitely stay here again. every employee we encountered was very friendly and super helpful.',happy
id45891,' we stayed at this hotel - years ago and then the room was pretty shabby. there was no urge to return and the reviews on tripadvisor compounded our feelings.however because the conference we attended was in the hotel again this year we decided to put up with it. but from the beginning this hotel was so much better.than last time. check in was easy the room had definitely been refurbished and was pleasant and inviting. the bed was extremely comfortable. the food both at buffet breakfast and dinner twice in the twigs restaurant was excellent. we found the staff friendly and helpful. the position of this hotel makes it perfect for visiting the city with two different metro lines less than - blocks away and the bus to georgetown on the corner. it is so easy to walk to the whitehouse - blocks away and beyond to the washington and lincoln memorial. i would recomend this hotel if you are not requiring the height of luxury but just want a good comfortable friendly place to stay in the centre of this wonderful city.',happy
id45892,' this hotel is so old and needs updating. im here for a large conference so i assume that a property accomodate this large of a group is tough to find but this property makes for grumpy and disappointed attendees. my room has bright blue carpet that appears to be about -- years old. the saggy mattresses are creepy. no fitted sheets or mattress pad. instead its a old ball-y blanket under the bottom sheet that i could feel. it was really gross. the decor is a disaster. its like an old wanna-be victorian hotel. valances over the beds and tacky gold chandelier. the tv is really old and had lines jumping all around it. the bathroom is tiny and depressing. water pressure is minimal and water never gets above lukewarm. miserable and makes for a rough start to a morning. the rooms heater rattles all the time. the rooms also have very odd reproduction posters of creepy paintings. the rooms have no fridge so no keeping anything in your room. luckily there are a couple of minimally stocked gift shops where you can buy a $- power bar. parking is -- dollars a day if you want to get a car and drive somewhere.the property is really close to a mall so you can go over to the food court. the cafe stocks yogurt and fruit for a hefty markup.the staff tries to be accomodating. my room had the last guests knee-high pantyhose under the bed. that is not encouraging. i saw some hairs in the shower that were not mine. we paid $--- a night. what a rip off. this place needs a remodel and some investments. the positives avis on site and the meeting spaces are plenty.',not_happy
id45893,' we stayed in a delux suite with my wife daughter and her friend. the delux suite has one bedroom and two baths which is perfect for travel with teenagers. the hotel is right in the middle of manhattan across from madison square garden. we were one block from the subway so we went everywhere fast and easily. on lazy days taxis were plentiful. the staff was very helpful and friendly. the concierge helped us find our way around and recommended very good restaurants. the doorman got us a limo to the airport for same $ s a taxi. a very nice surprise. my only recommendation is ask for higher floors due to occasional night noise from a fire station nearby. we were on --th floor and could hear the sirens at night. but this is new york city.....',happy
id45894,' stayed here in may ---- for - nights with - people in a double bed room. very clean room very good beds microwave dishwasher coffee- and icemachine refrigerator and very clean and spacious showers. room was at top floor (--nd). port authority bus terminal across the street with bus and subway connections within walking distance and shops and dining places too. at walking distance from --nd street and times square. thanks to the subway (-- euros for a - day card incredibly cheap) lower manhattan within ----- minutes from hotel. service at reception was very adequate and polite reparing broken lamps and unwilling safety locker was fixed within a short time. although the breakfast room is not too large we managed too find - seats each morning. very good value for money (package deal with flight). would highly recommend it.',happy
id45895,' the prior review saying warning had a misfortunated event and i am sorry you were not accommodated by the manager. all things aside that situation was very rare and should not affect others who would like to stay at the legacy golf resort. we truly had the best experience with this resort from the time we arrived to every level of service. i called ahead confirming the reservations and the - bedroom condo with golf view was incredible. thanks expedia! the legacy golf resort was awsome and we look forward to visiting again soon.',happy
id45896,' there is so much to like about this hotel -- the decent coffee and breakfast the outstanding location the small but passable fitness center the cleanliness the price the staff. at the same time i had one terrible aspect of my trip there. after a receptionist politely directed me to a nearby ---hour fitness to take a cycling class i took my gym bag and a hotel towel to the class. upon coming back to my room i saw that all of my plain white towels had been swapped with towels that said i didnt steal my towel from hotel fusion. this is so rude! i take a towel to a gym class and you put shame towels in my room?? i was so insulted. so... sure stay at the hotel... but dont take the towels because they apparently count them every day of your stay.',not_happy
id45897,' my wife and i stayed - nights in october ----. because we were attending a conference we supposedly got a better rate - $----night plus tax. our room was tiny - or as jack benny said it was so small you couldnt even change your mind. there was a double bed a small desk and just enough room to walk around. i know nyc is expensive but i thought this was too little room for too much money. the bed was very comfortable and there was a large flat screen tv. however there was no list of stations. the closet was large. however everything was clean and well maintained. as other have stated the hotel is showing a little wear and age. true it is the art deco style but rooms and halls just seemed to be a little dark and uninviting. the lobby on the other hand was large bright and always full of people. we had no problem checking in; the room was ready when were checked in about - pm. and checkout was a snap. since the statement delivered to our room on the last night was correct all that was needed was to drop the key cards and key card envelope into the collection box by the elevators. we found the staff to be pleasant and helpful. we got several restaurant recommendations from staff members and they all were at least acceptable (and a couple really very good). there is a very large fitness center with lots of equipment and very clean. location was excellent for what we wanted to do. taxis were readily available (because of physical limitations we could not use the subways but they were nearby also) (since we dont go to nyc very often last time was - years ago we had a little trouble getting taxis to go where we wanted. then we discovered if you give drivers the cross streets they can take you exactly where you want. example: we told the taxi driver at the airport we wanted to go the new yorker hotel but he had not idea where it was. when we told him --th street and -th avenue off he went. this made things mush easier for us and the drivers.) i would not stay at this hotel again unless we had to attend a conference or meeting there. small rooms high cost and uninviting halls made a less than perfect stay. there are too many other hotels that will offer better accomadations at the same cost.',not_happy
id45898,' had to check out of the dump next door north austin plaza because they did not have hot water and luckily we were able to get a room with the drury. i say lucky because i had been having trouble locating a room for the weekend we traveled because unknown to me until arrival there was a ut home game that weekend and most hotels were full. had gone to austin to party with friends in celebration my birthday and the birthday of another friend in our group. front desk clerk was extremely pleasant and was joking around with all of us. rooms were immaculately clean and beds were extremely comfortable. loved the hour with free margaritas and food. the decor is a little dated but who cares. after the horrible experience with the prior hotel it was like checking into the ritz carlton. location is not bad right off of i--- and a short drive into downtown. would definitely recommend to anybody needing a room in austin and will stay there again.',happy
id45899,' i stayed at this hotel during the week of october --st. i was in town for a business and all the hotels downtown were full due to a big conference in town. the rooms were very clean and modern. the breakfast was awesome!!!! the staff was very knowledgeable and helpful.... the only downsize of this property was the parking issues. one day i spent over -- minutes for valet to bring my car. there is no self parking due to a construction project.',happy
id45900,' me my husband and - children aged - and - stayed here on --th march till --th march. this was mine and my husband is -rd time in ny and a first for our kids. we love it. we booked our excursions through expedia and were so easy to deal with once in ny. hotel was clean to be fair we were only in the hotel when we were heading to bed. museum of natural history is an absolute must. i prefer top of the rock to empire state building because it is so much quieter and so peaceful. if you can please take the ferry to staten island and statue of liberty yes the queues are a bit of a nightmare but so worth the wait. temp was -- degrees it was gorgeous. also go to dallas bbq in --nd st next to.cinema. for $-.-- you can order a chicken sandwich this comes as roasted chicken breast cooked to perfection on a massive roll huge pile of chips texas bbq sauce and coleslaw. out of this world!! we booked go airlink for transfers easy to find at airport again queues but it is new york everything is worth the wait there! note if booking ferry trips they are closed on a tuesday. we walked all the way one day to find it closed. central park is amazing you could spend a whole day there with or without the kids again so peaceful for such a bustling city. i love ny i will never fault it previously stayed in ameritania and affininia manhattan.',happy
id45901,' staff was very friendly. the room was a cut above a tradtional holiday inn. their breakfast buffet was expensive - $--. their restaurant dine had zero atmosphere although some of the menu items were appealing. we opted to eat elsewhere each night. the hotel being situated on the border of greek town made it easy. their valet parking was outrageous: $--.-- per day!!!! the only thing that made it seem reasonable after being there for a few days was the parking in the self-park lots: $-- for about - hours. all in all we would return. our tomtom gps said you have reached your destination but in reality because of the - way streets we were about - blocks away. only entrance is on halstead st. dont miss pan hellenic pastry shop - it is awesome!',happy
id45902,' this weekend my husband & i spent a few days in seattle & surrounding area. stayed at - different hotels & the -nd night stayed at the marriott waterfront. it is fabulous but the downtown area is not for the faint of heart if you are the least bit of a timid driver. we stayed on a friday night using marriott reward points. then for $-- upgraded to the waterfront side. when we walked into our room we nearly fell over. this was not only waterfront it was a corner room with walls on - sides of windows each with its own balcony! the view was so beautiful we didnt even turn on the tv until late that evening to catch the news. next morning we treated ourselves with breakfast in our room. everything was just as we ordered. let me say that it even though we used points for the room stay the other ameneties are regular big city resort prices. the service was very good and the hotel ameneties were quite lovely. it does however pay to ask for those little extras. often if not the majority of the time you will get something good.',happy
id45903,' the noise was horrible. the train was loud and you could hear other guests in the hotel as if they were in your room. the worst expierence was the pizza delivery man pounding on my childrens room at -:-- in the moning. on recomendation from the hotel we ordered pizza from broadway pizza for our kids while we went out. they took our credit card info over the phone and delivered the pizza at -:--. apparently they wanted a copy of our drivers license as well as the credit card. the driver decided to come and get a copy after all his deliveries at -:-- am. he wouldnt leave until we called security. how did he get in all entrances are supposed to be secured entrances. needless to say our kids were so frightened they ended up sleeping in our room. so we ended up paying for - rooms and using -. i wouldnt recomend this hotel for kids or anybody that wants to sleep!',not_happy
id45904,' my partner and i stayed at the jurys hotel boston in may this year - we got a good deal by taking them up on their beat any proce deal as orbitz were offering a room cheaper than the main jurys site and so they kindly matchedthe price! the room was huge - by british standards! the beds and pillows were unbelivevably comfy and the bathroom was nice clean and large. the restraunt was quite upmarket and a bit beyond our budget but they also serve food at their irish bar which is well worth the value for money. but be warned taht the irish bar is a hot spot for tourists and local on weekends so friday and saturday nightas it is rammed! the staff are very kind attentve and make you feel very welcome. i would definately stay here again- the only fault i could find was that tea and coffee facilities didnt come with the room and thats a standard thing for most british hotels and was shocked to see that if you wanted any tea making facilities they charged you- but that really wasthe only fault!',happy
id45905,' my partner and i stayed at universal hotel for - nights recently as we were staying in la. we wanted to visit universal studios and do the warner brothers tour. the hilton is a great location for this. the hotel was nice but the rooms are a bit dated. the service we received was only average. room service was nice. but it was very noisy. the hotel did action this when we complained.',not_happy
id45906,' coming from a very conservative and modern city my experience at the hotel adagio was excellent to say the least. the staff was very attractive and very helpful we received service with a smile from the time we checked in to the day we checked out. the rooms are an excellent value for the price. i have very expensive taste and typically do five star resorts and this hotel is beautifully done. the room i had was a junior suite and it was gorgeous. (even had aveda products in the room) i travel to san francisco quite often on both business and pleasure and my stays within the city range all over the place. i would recommend the hotel adagio by far over any other hotel within the same area. a fabulous restaurant and bar free internet service and friendly staff. what more can you ask for?',happy
id45907,' stayed at the parc -- for a conference at the beginning of september. as a conference hotel it was a great venue service and food were better than average on the catering side. also because it was in the middle of all the department storeit was easy to walk to the department stores if you needed anything or just to get a bit of fresh air. rooms were well appointed not tremendously large and the bathroom was roomier then most. there is no pool however and the fitness room was very small which were the only drawbacks. so although the location is central and is steps from the tram station it is not a hotel i as used a lot by families. on thing that impressed me was that one of my traveling companions is handicapped and two cabs at the hotel refused to tke him because he had a walker. according to my colleague the door man was attending to other guests when this transpired. this is not the fault of the hotel and the doorman was very apologetic and helpful in securing a reasonable taxi driver. someone said something and the management sent him a bottle of wine to his room for the inconvenience. they did not have to do that but it was impressive. returning to sanfran for a short trip i would stay there again in a heartbeat.',happy
id45908,' this pleasant hotel is great value clean and staff are all friendly. complimentary breakfast is very nice with a selection of fresh pastries muffins and fresh fruit. great location also with only a short walk to union square and a good selection restaurants very close by!',happy
id45909,' i find it quite amazing that it is not possible to communicate with this hotel by email concerning a forthcoming stay! when i asked marriott customer care for the email address of nick welker director of operations at jw marriott denver cherry creek i was told the jw marriott denver cherry creek hotel does not currently have a publicly listed email address and we are not permitted to provide guests with employee is e-mail addresses . not very customer friendly!',not_happy
id45910,' ok some of us have to go low price but my friend and i liked this hotel. ok it is not near a restaurant and we were disappointed the attached restaurant did not serve dinner but for the price i quickly found the navy yard metro...- blocks? - guys burgers...a subway next block...macdonald is breakfast (instead of the $--.-- hotel buffet) was across the street from the hotel...breakfast every morning. one can go cheap here! traffic and noise...sirens...semis rumble...well the highway is one block away...but it did not interrupt my sleep! great pillows...lots of them! comfy bed. friendly helpful staff. i have no complaints! they can take you to most major attractions on the half hour shuttle in the a.m. metro at night (easy...look helpless and ask...everyone is friendly and helpful) and you are almost home! a brief walk and you are there. i will go back...dont worry about the neighborhood...it is fine! lots of folks from the newly erected condos walking dogs...what can i say? i thought it was a great find!',not_happy
id45911,' i reserved for - queen size beds online and when i arrive there the representative tells me that she cant accomodate me. she says this casually without even checking whether i paid in full which i did so she is telling me that i paid in full for nothing. so unapologetically she offers me a room with - full size beds instead. this hotel should be demolished. i hate it and im never going to another holiday inn again.',not_happy
id45912,' we stayed here for two nights. the check-in was very fast and efficient the reception staff were friendly and helpful. the rooms were spacious and tastefully decorated and the bed was very comfortable. everything we wanted to see was well within walking distance the museums national archives white house and national mall were -- minutes at steady walking pace. also really easy access to the underground system that takes you straight to the airport. the breakfast was priced so that you will end up buying the all you can eat option this seemed a bit pricey to us at $-- each unless you are going to eat tonnes of food for breakfast but i suppose it is a -* hyatt. we also found the resturant inside quite expensive and the waiter didnt recommend any sides of vegetables with the mains so we unexpectedly ended up with a piece of chicken and a shallot as a meal! save your money and go out for something to eat or spend your money and go out for something really good to eat! we got a good rate on priceline for this hotel - it comes as a -* in the capitol hill area and paid £-- per night which i feel was about right for the hotel and service. wifi is availlable but like most chain hotels you have to pay over the odds this is bettered by most independent hotels who offer it for free.',happy
id45913,' for a nyc hotel in the middle of the action (a few blocks from penn station) you get pretty reasonably sized rooms for a pretty reasonable price. the cookies in the evening at the front desk were a nice touch.',happy
id45914,' this hotel is outdated and tired. stains on the carpet dingy bathroom dirty feel and just general tiredness. seemed to be under minor renovation everywhere - construction in the second tower (where i had the misfortune to be staying) so lovely jackhammer noises etc. the lobby had construction and to add insult to injury the steam and sauna room were also unusable during my stay due to construction. to top it all off you get to listen to the sounds of the train at all hours of the day and night.i would stay elsewhere on a return visit.',not_happy
id45915,' we stayed here for a night during a two week tour of the south eastern states. we picked it after reading tripadvisor reviews and were not disappointed. the -:-- kick back with complimentary food and drinks in the lobby was so good that we ended up not needing to go out to eat. there was also free popcorn and soft drinks served until --:-- so we saved yet more on snacks later in the evening - a big positive when on a budget. our room was comfortable and the pool welcome in the hot weather. this chain is definitely great value for money and i already have another booked for later in our tour.',happy
id45916,' this was an ideal location for us. we arrived at penn station and walked to the hotel with our bags with no problem. we also walked to all of the terrific restaurants in hell is kitchen walked to the subway walked to the theaters near times square. but it is about the quietest hotel ive ever stayed in. quite clean and updated. i am not someone who needs my bed made for me daily and was fine with using the same towel for the - days we were there. but could easily have gotten fresh towels if we needed them. i also loved keeping a chilled bottle of wine in the fridge and making my own coffee in the morning (pre-packed coffee and filters). when we checked in showed our points card and spun the wheel for a free prize. landed on the $- in free store money and the clerk gave us a $- voucher instead. used all of it for bottled water since it was miserably hot outside. could not have been happier with this hotel and would stay again.',happy
id45917,' ive stayed here the past few years on my way through indy and i keep coming back. nothing fancy. good location. safe. clean room. wireless works fine. not many tv stations though.',happy
id45918,' my wife and i and two friends were spending a long canadian thanksgiving in new york city - our first time there. we booked this hotel back in june and got a great introductory rate. the hotel is a -- min walk from times square so very central. what a crazy place. everything is purple and it appeals to a young crowd. the staff were really friendly and helpful. the theme of the hotel is like a cruise ship. your room is cabin - and the smallness that that brings. the room is very open with no door to the bathroom. so if youre at all shy about sharing your bathroom business be forewarned. to save floor space the bed is motorized and folds up into sort of a couch size when you are not sleeping. everything is pretty cool but it is far from a classic hotel that us --ish types are used to. the food in the restaurant was good and beer on the outdoor patio was nice. very warm nights for october. heated towel bar was a nice treat - but then they provided one ply rough toilet paper and a purse size kleenex bag. hmmmm. oh and the mattress.... it was hard and only - thick. took a bit of getting used to. our friends asked for and recieved an extra mattress pad that seemed to help. so in the end the staff were great the theme was interesting (especially if you are younger) the place was clean and it is centrally located. would i stay there again? if the price at the time was less than a istandard hotel - yes. otherwise i would go elsewhere.',happy
id45919,' i was pleased when i saw i had gotten a crowne plaza for my $-- bid on priceline. then i read the reviews on tripadvisor. surely i told myself it cant be that bad but i was only in denial the place was every bit as awful as the other reviewers said it would be. altho i didnt have any problem with check-in or with strangers coming in my room the place was run down and filthy totally depressing the type of place to commit suicide in. the shuttle service to the airport is random room service is extremely limited after --pm even though people are coming in from the airport at all hours of the night. it was far and away the worst lax hotel weve stayed in nastier even than the super -. if you are bidding on priceline for a hotel beware the -* category as you might just get stuck with this place!',not_happy
id45920,' the location of this hotel is prime - right by reading terminal market and shopping. the hotel itself however is kind of outdated. the rooms seemed clean but my biggest complaint is that the shower wouldnt drain so you were showing in a pool of water and there was no ventilation in the bathroom so the wallpaper was peeling all around. just felt moldy and thick in there and that was not pleasant. im returning to philly soon and will not be staying here again and usually i am a loyal marriott guest.',not_happy
id45921,' this is our -nd stay here with everything excellent .. except no fans in the bathroom .. beds are so so so comfy and slept great too .. breakfast cafe was extremely prepared quick with a great variety of food for all .. large shuttle bus .. cookies to chew on while registering .. definately recommend as a very convenient hotel for an early morning take-off!!! yes .. hotel is huge with a bit of a walk to rooms which is good for privacy .. nice work out area and pool for a long stay!!! good restaurants in area to go to as hotel food pricey!!!',happy
id45922,' the hotel was clean. jennifer the clerk at the front desk was a wonderful guide. she gave us lots of direction and excellent advice on local resturants. we stayed there two nights and the breakfast was ok except the first morning the hashbrowns were an assorted of french fries and the eggs looked like crumbled yellow stuff and there was no meat. overall the staff was great and very helpful.',happy
id45923,' located in the heart of times square (--th and broadway) this property is wonderful. great food and good service. rooms are spacious for nyc.',happy
id45924,' we flew in to hou and were promptly picked up by the courtesy shuttle. our room was clean and neat. we had the breakfast buffet which included potatoes scrambled eggs belgian waffles bacon sausage breads cereal and more! all the staff were pleasant.',happy
id45925,' i am back for a second time. this time is for my anniversary and we are both loving the atmosphere and service.',happy
id45926,' my family of four planned on taking a weekend getaway to memphis with a visit to the zoo included. we chose to stay at this particular holiday inn since it was newer and had an indoor pool for the kids to enjoy. we took the grandparents with us and booked two double rooms. we asked repeatedly that the rooms be adjoining since we do girls in one room guys in the next. they of course gave us the spill we cant guarantee... depends on what is available at the time of check-in . we made sure to check in early -:--pm. no adjoining rooms. when we got to the two rooms i decided i would tell them we would wait until one became available. the luggage and kids were just too much trouble with seperate rooms! within - minutes of waiting in the lobby with our two young children adjoining rooms magically became available. the bathroom had more hair on the floor than my balding uncle has left on his head! the room appearred to not have been dusted in quite awhile. it has to be glaring and obvious because im not much of a duster myself! on a positive note... the pool and hot tub were nice. the motel offers free breakfast. this is a very nice motel. with helpful management and clean rooms it could be a wonderful place to stay. i personally wont go to find out again though.',not_happy
id45927,' we stayed in the kitchenette room with - double bed and - small bunk beds. kitchenette consists of a small refrigerator-freezer freezer can hold about -- bottles of water. stove has two electric burners. microwave is small as well. there is a sink and they provide dish soap. there is a small supply of utensils pots pans large plastic bowls dishes bowls and silverware. the kitchenette worked well for our needs. bunk beds are small with a thin mattress that will hold up to --- pounds each bed but we did have up to --- pounds in the bottom bunk and it was fine. this is a very basic room that was clean. the nearby restaurant ricky is was not exciting but you might do better with their breakfast offerings.',not_happy
id45928,' we stayed at the fitzpatrick for two nights in a one bedroom suite. our daughter slept on the sleeper sofa. despite a few disappointments we enjoyed the low key atmopshere and the location. it was great to avoid the crowds and traffic found near the larger hotels. this hotel is easy to reach by car (valet parking!) but everything is within walking distance after that. there are good restaurants in the neighborhood (see below) including down st. clair street a classic diner for breakfast or a bakery cafe with lots of outdoor seating. the room was quiet spacious and comfortable and the bed excellent but the bathroom was extremely cramped and average in appearance. there was no other vanity area set up although there was plenty of room in the suite for one. the decor was tired looking with scuff marks on the walls a few stains on the carpet and missing floor trim pieces. it was sufficiently clean. this hotel is used by the british airways flight attendants and pilots. the staff is friendly (mostly irish) and well-trained but always expect a wait at the front desk. the elevator is small and the hallways narrow which gives it the boutique feel. someone left a glass of pop with several cigarette butts swimming in it on the table in the hallway (gross) and it was never removed by housekeeping during our stay. the pub in the basement is great with a classy but warm and inviting atmosphere. there are outdoor tables available as well although it was too hot to enjoy them. we left some clothes behind in a dresser by mistake and had difficulty getting the hotel staff to retrieve them. eventually they did but we had to pay the return postage. we had to leave the hotel before - am when the bell staff starts their shift. we almost couldnt get our car out of the valet and we had to bring the baggage cart upstairs ourselves to get the luggage on our own because the other front desk person was delivering room bills. overall these were minor inconveniences and we would consider staying there again. there is a fantastic authentic syle italian restaurant down the street at st. clair and grand called volare. if you stay at the fitzpatrick check it our for lunch or dinner!',happy
id45929,' easy checkin and good room for the early morning departure. they validate the parking.',happy
id45930,' this is the perfect getaway shopping and family hotel. we go to the city with another family twelve of us this this was the perfect venue. close to shopping the cable car testifies at union square. everyone was nice and helpfulfrom the valet doorman and front desk. the bar next door even reopened for us for a late night libation...so so fun. we also were able to be our crazy selves in the lobby lounge area. this will now be our annual go to hotel for the holidays!',happy
id45931,' i took my daughter to times square new york for her birthday. the location of hilton times sq. on --nd street was ideal for us to zip in and out about manhattan. everything between central park and times sq. was within walking distance anytime night and day including restaurants shops and radio city. the down side of the hotel was that there is no executive lounge and the room we had was the old hilton decor especially the bathroom. the buffet breakfast was adequate. the absolutely best part of the stay was the surprise treat of chocolate mouse and birthday candle chocolates nuts fruit bottled water and a card prepared by marvin of the front desk for my ---year old daughter. needless to say she was ecstatic and i was duly impressed. marvin was excellent when he checked us in and this was just a really decent gesture! good on you marvin!!',not_happy
id45932,' diamond award stay. booked standard double queen room and was upgraded to ocatilla. nice big room with big bathroom pool view so far we are impressed. saturday afternoon pool was packed but we were still able to find seats at the bar and lounges. no problem with towels. bar menu was good nice greek salad drinks were reasonably priced for a resort. service at the bar was fine a chef came out and did a salsa demonstration and gave samples to all who wanted. it was part of the biltmore is --th birthday celebration. so far so good..... right? .....not. two teens we brought were very unimpressed witht he water slide and complained of bordom for the entire stay. the dive in movie that was promised and the kids were looking forward to didnt happen. as happy hour rolled around we went to use our key to get into the executive lounge (that is supposed to come with the ocatilla upgrade) and lo and behold it wont work. so i make a call to the front desk and was told since we recieved the room upgrade we were not entitled to the executive lounge too. bs! i went to the front desk and had a chat with the supervisor and was given new keys and access to the lounge. we had a glass or two of wine and a few snacks (all accurately described above) and headed back to the pool area for a light dinner. we didnt feel like getting gussied up for the fancy restaurant. apparently we showed up about -- minutes before closing time (-pm on a saturday night!) and the waiter took -- minutes in an almost empty place (only one other table occupied) to even come offer drinks. we ordered some chicken wings and salads and sandwiches which took another -- minutes to arrive at our table. the wings were completely burnt to a crisp. my daughter and her boyfriend both veteran fine dining establishment employees were agast at both the quality of the food and the service. after a complaint to the server the wings were taken off the bill but too little too late. we were offered free dessert too but know better about ordering more food from a kitchen after complaining. you never know what you are going to get forest. the resort is absolutely beautiful the grounds the views the art and the history are impressive to us as -- year arizona residents. dont waste your money staying or dining there. maybe it was a skeleton summer crew in phoenix and the service may be better there in the season . ill never go back. if you want to see the place and have a drink at wrights bar walk about the property for a few hours you can get a feel for the place it used to be. its nothing like that anymore. very very dissappointing after all the hype.',not_happy
id45933,' having read mixed reviews we knew room assignment was essential to experience here but maybe the renovation is complete and all the rooms are as nice as the one we stayed in on top floor (--th). it was spotless modern roomy and the views were in two directions because we were one of two rooms on each floor that jutted out in front of rest of building so our main windows faced south but small side window showed us the hudson river and a row of falcons affixed to the exterior gargoyle like. we never needed to ask for anything so cant elaborate on desk service but at checking in and out it was very prompt and courteous. the door was generally opened for us by one of several doormen a taxi hailed when we needed it and luggage storage after checking out but before taking shuttle to airport went smoothly. the kitchenette feature is very helpful. were slow thinkers or would have used that refrigerator more and have realized we could have bought ground starbucks coffee to use in coffee maker but didnt think of it then. the cocktail glasses were just like ones we have at home! iron ironing board hair dryer--all very convenient. yes the bathroom is small but why is that a problem? not only did the tv have a remote but the air conditioner (window unit) also did. it was incredibly muggy and warm when we were in nyc but our room was a cool oasis when we came back to it from a day of touring. since it is the hot season i only wish the bedding had been something other than a heavy duvet our only qualm about this lovely lovely place. others have already told you its location is ideal.',happy
id45934,' i attended a conference for - days and needed handicap parking. he met me each morning with a smile and handed me my ticket from the claim check and each day as i left he again greeted me and was very helpful. he is an excellent employee',happy
id45935,' spg gold member for years - needed somewhere close to lax for the night. when they did the refurb they should have installed decent double glazing to reduce aircraft noise (which carries on all night) and upgrade the plumbing and its ambient noises! come on guys there is a marriott and hilton across the road - guests have a choice you know! will find somewhere else next trip!',not_happy
id45936,' i just came back from staying at the larchmont and thought it was great. i shared a room with a friend who has stayed there numerous times and was initially reticent about the shared bathroom situation but it was not an issue at all. first of all it is obvious that the bathrooms are cleaned frequently; also i never had to wait to use the shower or the toilet. we didnt even see anyone else who was staying on our floor so it felt as if it was very private. the room was quite small but was clean and had plenty of amenities (hair dryer air conditioning flat screen television robe slippers etc). another bonus is that it is on a very nice quiet residential street. ive stayed in other hotels in new york city where the street noise was incessant and unpleasant. for the price i think the larchmont is a great deal.',happy
id45937,' comfortable two room suite comfortable bed (would like to see a lighter comforter hotels seem to give everyone heavy comforters these days way too much for summer but the sheet isnt enough so you have to keep the a-c at --) big bathroom great service great location unless you would prefer to be close to the financial district. only complaints? a little pricey and the restaurant was unable to block a strong sun in the morning and didnt have a great menu in the evening.',happy
id45938,' morgans lobby is stylish - but small. but the staff from the doorman to the front desk (michael? dwight?) made an big impact immediately! although my room was not ready immediately ( i arrived before check in at - ) they told me about the cool living room area on the -h floor wit comfy couches and wifiand rest room... nice place to relax and wait. i loved my room...soothing greysblack white and creams... looked recently refurbished and clean. the house keepers all said hi in the hallways and elevators and engaged in conversation... the nice housekeeper who serviced my room made the effort to find me in the lobby before check out to thank me for her tip...very sweet. the beds are perfect! thanks morgans staff and management for a top notch time!',happy
id45939,' i was forced due to business contractual obligation to stay at this hotel for - --- weeks. every week my key card had to be re-activated due to the guest service counter thinking that i had checked out. the room(s) --- and --- were beyond horrible. the curtains were stained the carpet was in dire need of a cleaing and the ice machine did not work. the elevators tend to stop in-between floors and one elevator is comletely shut down for some reason. the free breakfast was apparently not included in my contractual obligations because guest services simply informed me that i wasnt able to eat anything because it wasnt in the contract. i found a sign-card in my bed under the sheet that stated if i wanted to do my part in protecting the environment then i would just place this card outside the door so that hotel service(s) will no i wish my bed linens to be changed. they did offer free internet for me due to my contract but it was so slow i couldnt even get a facebook game to load. also i was forced into having a roommate and well lets just say that the guest service staff ryan refused to accomodate a room change even though this other guest was clearly sick beyond function. this poor guy was so sick i could feel the sickness without stepping across the threshold. my first night i slept in my van. the next day my key card didnt work. i went to guest services and they informed me that because the roommate was no longer in the room it was policy to deactivate all key cards associated with that room. that does make some sense. however when i acutally entered the room i found all of this other man is stuff still there. he had clothes personal items food etc. all over the room. i went right back down to the front desk to inform them of the situation. mr. ryan looked shocked-he opened his mouth slightly then muttered i had no idea his stuff was still there. i informed him that there was some very personal items with delicate information just sitting up there and that i wasnt comfortable being in the room with all of that stuff. one reason for the liability of his personal information being available for me to see and second i had no idea what made that man so sick! it took the better part of the afternoon-evening for the seemingly un-professional housekeeping staff to clean out the room. i wound up sleeping another night in my van. the next day guess what happened-my key card didnt work again. lets just say that ryan and i got to know each other very well from that point onward. i was approached by another guess that informed me that they were switching rooms because of a possible bed-bug infestation though i could find no evidence in my room(s). he did apoligize for the issue and quickly re-activated my key card. i was actually looking forward to staying in a room that night but i was quickly wishing that i wasnt. the hotel was having air conditioning issues and well my floor didnt have any air conditioning. all the unit did was blow around the hot air that was already in the room. this continued on and off-again for the rest of my stay a period of three and half weeks. i have stayed in a number of different hotels all around the world and i can say without any doubt in my mind that it would only be doing the ramada family of hotels justice if they demolished this particular hotel. the staff needs to be trained in proper customer service-appeciation skills; room presentation-upkeep; general maint. issues-repair; general property upkeep-presentation. the parking lot was dirty and convered with trash weeds were growing in the flower bed area(s). it was a dreadful stay whether you are on business or personal-family travel.',not_happy
id45940,' first of all let me say that i got a double room for $-- per night on priceline. we were stopping over for only - night en route to the south pacific and had just a few hours to hit the highlights of san francisco. the sheraton was very centrally located to everything touristy we wanted to see in the short time available. considering the price paid i was expecting cool treatment and the worst rooms in the house. but i was happily surprised to be met by friendly staff who offered me a choice of bedding arrangements. the room was clean with very comfortable beds and linens. as noted by previous posters the bathrooms were dated and in need of upgrading but for only - night we were satisfied. there was no street noise nor commotion in the hallways at night. the concierge and bellmen were very helpful in assisting us in planning our short tour and in booking our airport shuttle for later in the day. check out was a breeze and our bags were stored until we were ready to depart for the airport. the free wi-fi in the lobby and downstairs cafe were welcome. all in all we were very pleased with our stay at sheraton fisherman is wharf.',happy
id45941,' on the basis of reviews i read i stayed at the westin times sq. in july ----. this is not a four star hotel and not a luxury hotel. think a holiday inn not a westin quality hotel. the lobbies are plain - no marble here the rooms are ok nothing special. it look ok now because it is new - give it a few years. this hotel was cheaply built and is shows the rest and bars - nothing special. however the most annoying thing was having to listen to cnn in the elevator how tacky. unless you get the deal of a lifetime - look elsewhere.',not_happy
id45942,' my family and i just returned from our - day stay at this hotel and we were pleased with just about everything. the location was great with the major attractions in san diego just a short car ride away. the free parking was fabulous! that perk really adds to the appeal of this hotel as it is a real money saver. our guest room seemed to have been recently updated and was very clean. we had a flat screen t.v. very comfortable beds and a terrific view of the marina. the bathroom is a bit small especially when you have a family of - in the room but if was functional. my husband and kids especially liked the pool area with the ping pong table and putting green. if you like to play ping pong and have your own paddles and balls i would advise bringing them as people do not always return the loaner equipment when they are supposed to. the only negative of our stay was upon check in when we found out we were not on the top floor of the building. we like the top floor since we do not want to hear people above us and when my husband made the reservation he was told our room was on the top floor. it wasnt. it was on the -th floor and there are - floors in this hotel. luckily we didnt have any problems with noisy people above us. the elevator (yes in our area there was only one) was quite slow. all in all we would definitely consider staying there again and the few minor inconveniences were really outweighed by the things we liked.',happy
id45943,' the hilton times square is perhaps my favorite hotel in the hilton family. the location is prime for the theatre district and it is literally right on top of the times square---nd street subway station for amazingly easy access to the rest of manhattan and most of nyc. with the height of the hotel -- the lobby is on the --rd flloor if i recall correctly and rooms reach up to the --th floor -- youre well above street noise and you get some amazing views of the city. each of my stays has been with a room on the south side of the hotel where you can see the world trade center reconstruction progresssing... and there is nothing quite as cool as waking up with a view of the empire state building. the rooms themselves are fairly standard hilton rooms though they feel a bit larger (i had heard that the original plan for the building was studio apartments which may explain this) -- particularly nice for new york city',happy
id45944,' i was in san antonio for a trade show in oct. this hotel was in a decent location just a couple of blocks walk to the river walk. the staff was very friendly and accommodating. food was also very good. it is a historical hotel and has a unique character. my only criticism is that my room was in need of being updated. the bathroom fixtures tub toilet was a bit dated and uncomfortable. standing in the shower was a bit challenging as the tub was old style and slippery. the tv was also older tube style. carpet and furnishings could use updating. wireless internet was available for a fee.',not_happy
id45945,' we found the hotel staff to be very helpful and courteous at check in and check out in addition to some useful suggestions with regard to logistics to get around the city. we would definitely stay at the hotel again.',happy
id45946,' my husband - year old son and i stayed here on the evening of -------. we booked through priceline for the rate of $-- per night so i have to say the price was right. we checked in and they vey nicely accomodated our request for a double room which had a nice view on the -th floor. the room was a standard business layout. it was nice but not over the top deluxe. it did not have an in room safe. the hotel is well located in downtown and is about a two minute walk to the disney concert hall-dorothy chandler-ahmanson etc.. it would be ideal for dinner and an evening at the theater concert. we went to olivera street for mexican food on saturday night and ate at los golondrinas a classic but touristy destination. dinner for the three of us (with a couple margaritas and tip) was about $--. the little shopping area on olivera street is alot of fun especially for children with lots of toys for under $-. the pool at the hotel was well heated but did not get direct sun because of all of the tall buildings near by. it is also a small lap pool but was not at all crowded on the weekend. the three of us had the pool to ourselves for pretty much all of saturday afternoon between -:--pm to -:--pm. all in all downtown la is pretty dead on the weekend and if this is your big vacation you could well be disappointed. however if you get it for the right price and have the right expectations it is quite a find.',happy
id45947,' my husband & i stayed june ----. unbeknown the hotel had already excelled before we even left england. hotel receptionist maryna had been busy assisting my husband arrange a broadway show for my birthday also suggesting restaurants for my special meal - both surprises turned out to be great (maryna had secured us premium seating at one man two guvnors). the hotel guys opening the doors & the reception staff (who always looked up to say hello) are a credit to morgans & made us feel welcome every time we passed through. the breakfast was a nice touch with ample choice & good quality pastries. a couple of days we did try breakfast out but actually preferred to breakfast at the hotel. i liked that there were information booklets & a brilliant new york map that you could take away. i like to provide a balanced view so i will mention that we felt the room decor was a bit tired & in need of a re-vamp plus the enamel coating was peeling off the bath. the room did however provide everything we required with a really good amount of storage. also housekeeping did let the side down slightly - after a days sightseeing we came in on a very tight schedule needing to shower & get straight back out for the evening show but found that our room hadnt been serviced. i called for clean towels which i explained we needed quickly & the reason why. credit to them they did arrive straight away & the maid apologised for not servicing the room stating shed been busy-fortunately we are always really tidy so only needed some dry towels! another day we returned from breakfast to find our room being serviced which wasnt convenient & i explained we needed to get ready & gather items for our day out. unfortunately the maid remained in the room with her arms crossed leaning on the hoover saying she wasnt finished & i had to ask her to leave. she did comply but we felt it didnt go down well leaving us feeling a bit awkward. these are only a couple of minor points though & they didnt detract from what was an absolutely fantastic holiday enriched by a hotel in a very good location with competant friendly staff. i wouldnt hesitate in recommending anyone to stay for that alone. although i have already emailed her i would like to say a very big public thank you to maryna for everything she did to make my new york birthday a very special one.',happy
id45948,' stayed at the westin times square good location . not friendly employeesdont stay here if you have kids stay they dont have a swimming pool and nothing for liitle kids to do. busy area especially at times square . dont rent bikes from the people outside central park they charge $--.-- for - hour sounds like a good deal till your bike breaks down talk with police officer said they where renting bikes without permits so beware ! make sure they have a permit to do business there.',not_happy
id45949,' good hotel in a great location. small rooms but it is new york you shouldnt expect anything else. breakfast suited our needs. if traveling to-from newark use a shuttle not a taxi. taxi will cost around $-- each way because you have to pay extra rolls for crossing state lines.',happy
id45950,' we were at the marriot this past weekend the hotel is nice and clean rooms was specious and always clean the towels so white and fresh. i deffinetly will be back to marriott hotel.',happy
id45951,' the good: --location - right in the heart of dupont. metro shops bookstores everything within two minutes reach --rooms - open spacious modem design. a large desk if you need to work lots space to move around a good firm bed. --small bottle of kiehl is shampoo conditioner body lotion and bath gel --free in-room internet the not so good: --drilling and hammering painfully loud -- like a dentist drilling holes into your teeth. the hotel is under some sort of construction and drilling and banging sounds like it is going on right in your room. were it not for the construction i would have rated the hotel higher. i asked to move rooms but same noises in the new room. -- spotty wifi access. the first room i stayed at on the -th floor did not have wifi --no coffee making facilities in room. it is a small thing but something i enjoy in rooms. --refrigerators on request only',not_happy
id45952,' this hotel is pretty new (opened this past summer) in a good area. everything related to this proptery was solid easy check in-out nice computer area and the new image-lounge area-lobby. the work out room was good as courtyards with several treadmills free weights etc. everything (room work out room and lobby) was clean and nicely laid out. i will stay here again for sure. there is a wal mart in the parking lot and a shopping center with lots of stores and places to eat about five minutes away. overall a nice hotel.',happy
id45953,' stayed - nights at this accommodation and there were pros and cons to staying here. ill start with the cons: -. shower pressure was pretty bad -. the tv played up twice during the stay but they did attend to this promptly each time -. the safe was erratic in locking-unlocking the pros: -. free wi-fi -. free off street undercover parking -. -- minute walk to pier -- -. - minute-$- cab ride to downtown san fran -. prompt and helpful staff -. the room was quiet and the bed comfortable -. the tv was nice and big the hotel could do with a little refurbishment but in saying that the place is no dive either. i would definitely stay here again for the great location and the prompt attention when we requested assistance with something. at less than $-- per night this place is pretty reasonable value for money.',not_happy
id45954,' we stayed one night so we could be close to the airport. the staff is very friendly and helpful. we had to leave very early at - am on july -th and the front desk called us on time. only -- minutes driving from the hotel to the airport. the room was very nice and spotless. the indoor pool and spa were warm.',happy
id45955,' me and my partner and two other friends of ours booked our trip to new york a year before hand. we booked our hotel knowing that it was not going to be a very nice one but when we got there we were surprised. it was a lot worse than we expected. check in was fine he was nice. the walk up the stairs was pretty hard with two bags each but it was a lot worse when we had to carry them down full of shopping i thought i was going to die. it was also very hard to walk up them when you are out all day and your walking all day my legs felt like they were falling off. it is a great location just one block away from time square. the first night was okay the hotel was a non smoking hotel which was a bit disapointing as if the smoke would dirty the hotel it was already so dirty luckily our rooms were together and the fire exit was outside our window and we could sit out there and smoke probaly werent alowed but who cares! the second night is when we seen the first mouse in our room i was a little paranoid it case it was running around the bed when we were sleeping. the housekeepers only cleaned our room once and we stayed there for seven nights. that was horrible. the batroom was absolutley disgusting it was so small and so dirty i felt sick when i had to shower i just had to jump in and out the bathroom floor would just become a swimming pool during your shower. we had bags of rubbish inour room because the housekeepers didnt clean our room thats where the mice went my friend brought it down to reception and he just laughed at him how rude could that be. my friends also had a mouse in there room and caught it in there rubbish bag and brought it down to reception. we couldnt aford to move to another hotel and we new we wouldnt get our money so we had no choice to stay there. my friends also got two leeks in there room one in the bathroom and one in the room. it is such a dirty hotel i will never return or recommend it to anyone. if you want to stay in a cheap hotel in a great location this is the hotel for you but if you want extra freinds they will be waiting for you. the carpets were old and they were obviously never hoovered in years. dont stay there if your are an asthmatic as me and my partner are and it dosent help. they really need to get the place redecorated different staff and managment what am i saying they should knock the buliding down and do the whole thing up. well i cant say much more only youll see what im talking about when you get there if you decide on going after reading all the bad comments about the hotel.',not_happy
id45956,' i recently stayed at the new pan pacific seattle and had such an incredible stay i decided to post my experience. but having read some of the other reviews i am wondering if the opening low rates attracted some inexperienced travelers. now let me tell you about my stay. (i happen to travel for business about once a month and stay in hotels in la ny chicago as well as internationallly.) the lobby of the hotel is beautifully appointed. clean modern welcoming and lots of windows and light. (a good thing in seattle!) my room had the most comfortable bed i have ever slept in. the internet i used was both wired and wireless and was indeed free. (if you dont have a computer and use the webtv there was a charge as i am sure the person who claimed she was mislead does not stay in hotels too often). my room was large well designed incredibly comfortable and spacious! the staff was some of the friendliest i have encountered. andrew checked me in and was incredibly helpful when i asked him about restaurants and the whole foods market (located just below the hotel). the room has a mini bar with items i would expect in a luxury hotel. there was not a surplus of alcohol. nor was this the type of hotel where you stock up your fridge with your own shopping goods. however they did offer to remove all items from your mini bar if you wanted to put your own items from whole foods. i expect the pan pacific to only get better as they work out some kinks (no spa etc). but in the meantime i will definitely be back as this is an amazing hotel addition to seattle. i usually stay at the w or the fairmont and will be coming back to the pan pacific.',happy
id45957,' we had an amazing room with a heavenly bed! we were near the hustle and bustle of m street but you would never know it in our room because it was peaceful and relaxing. i would definitely stay here again. your parking attendants are the best!',happy
id45958,' stayed here on a trip to visit a friend and found the accomodations to be very nice. it is an older building with some charm. the people who work there are friendly and it feels more like a b & b than a hotel. the library or lobby area is very nice with a fire place and coffee available --hrs. the elevator is small but functional. the room was nice clean and very roomy. the bed was the best part. it was firm and nice---had the best sleep while i was there. the tv is small and the shower head was good. there is no restaurant but some neighborhood restaurants near by and a supermarket within walking distance. all in all a good decent place not fancy but comfy.',happy
id45959,' if you can deal with a double bed this is very clean hotel in a good location. the room is very small but had every thing that we needed. we would stay here again.',happy
id45960,' called ahead for a quiet room but was actually booked into a room directly above their conference room floor. was kept awake at night not only by the sounds outside (loud train a-c units an adjacent building etc) but was then startled around -:--am by people beginning a conference set up on the floor below me. i highly recommend that you ask for a very high floor in this hotel and be sure to request a renovated room. i was moved to a higher floor after my first night but was ill from having so little sleep the night before. half of the hotel has not yet been renovated and if you end up with an older room they are absolutely ancient. the hotel would be fine for a meeting conference facility but i would not recommend this for single travelers couples or anyone who would be uncomfortable in such a business-like hotel atmosphere. overall i found the hotel to be clean and the food of acceptable quality (again nothing more than you would expect from a mid-range business class hotel).',not_happy
id45961,' i found this hotel for a great rate on expedia....they also gladly accept pets which we were traveling with our two little dogs. the lobby is beautiful the staff was wonderful and we were glad to be there after battling traffic on i--- into austin. it was -:-- and they had no downstairs room available.....ugh...... downstairs is required for pets.....within a minute the mgr found a room for us only to find out when we get there it is an accessible room (handicap).... that is fine except the shower totally sucks! it is got the shower head on a metal flexible tube it doesnt go high enough or stay where you put it and the metal tube is constantly in the way. it was an open shower (with curtain) with the same tiles on the floor and walls.... this meant anytime we took a shower over --- of the bathroom was flooded!!! we had to lay - large towels on the floor to soak up water!! the drain wasnt low enough to prevent this! the room had - queen beds but was small..... the tv was a standard -- in box tv which surprised me because most hotels now days have a flat screen larger tv. the accordian style closet door refused to close completely unless you shoved it.... linens seemed to be clean but the beds were hard.... .did not sleep well for - whole nights! a-c is hard to adjust it has an economy setting that is set much too hot for sleep but if you put it on manual and set the temp the a-c comes on and off all night long and it was loud! also when it did come on it was like a blast of arctic air... .- min. after it shuts off it is hot in the room again! oh my gosh!! :( after being there only -- minutes i see our feet are black on the bottoms the carpet is filthy!! that is one of my biggest pet peeves about hotels!!! we had to go to target that evening and buy slippers!!! the pool was ok the furniture is old sun-bleached aged wood furniture....not very attractive. like i said the staff was wonderful & the large hamburger we had in the restaurant was delicious.....the property itself is just old and hasnt been updated much....the carpets definitely need shampooing!! the one thing we did notice is we rarely heard any doors slamming in the hallways which is very different from many other hotels weve been to. that was a plus!',not_happy
id45962,' the rooms seemed a bit mall - it ws fine for two of us but would not work for more than - adults. our shower-tub had mold around the edge and the security lock was broken. we alerted the front desk in the am and they were both resolved when we returned. we did enjoy the fridge and microwave. the ac worked great in the texas heat. the hotel is a great spot if you are going to fiesta but not a good stop if you plan on going to the riverwalk more than once.',not_happy
id45963,' frank sinatra wasnt kidding when he sang i left my heart in san francisco. the city was beautiful and packed with countless places to visit dine and shop -- it felt great to catch up on sleep after a busy day in the comforts of a well furnished and spacious room in a nice central part of san francisco. the nob hill motor inn was an excellent place to stay. the continental breakfast in the morning provided just enough to start the day off right. the free parking put my mind at ease when-- i kid you not-- i witnessed one meter maid hand out four tickets in the span of ten minutes. parking is a hassle in san francisco even at hotels. most places charge an arm and a leg for this seemingly simple amenity. it was nice knowing that i could spend the thirty to fifty dollars i saved on parking for dinner souvenirs etc. the free wireless internet was a wonderful little extra. as many before have said the best part of this inn is the superb service. as i parked my car and decided to tour san francisco on foot and by way of public transport frank and judy the couple at the front desk were more then helpful in helping me map out my day. in the end i would definitely come here again and would advise other out-of-towners looking to truly enjoy all that san francisco has to offer to do the same.',happy
id45964,' reasons i loved it: rooftop deck great location (a great saturday market across the street at the ferry terminal) great views clean comfortable - unpretentious decor-ambience great service (they threw away the old drinks in our car) lather bath products! the only negative was the price of valet - almost $--!',happy
id45965,' attending a conference at the intercontinental hotel and decided to forego the conference rate and stay at the parc -- - great decision! great room great price only imperfect experience was no hot water one morning -which can happen but they did not handle the situation well initially but came through in the end.',happy
id45966,' we were there in august ---- and it was a really good experience.the room was not big but confortablethe location is amazing just closed to the action...the hotel staff was very kind giving us an attent assistance...we will go back',happy
id45967,' we booked this hotel through amex platinum and were excited to stay here. first off the staff had no record of our booking through platinum and also had no idea of the extras we were promised as a result. i had to show them my printed copy of the receipt. we were supposed to get strawberries and wine and had to call several times to get them and finally (after them saying they were on the way) we had to inquire at the desk. we did get breakfast included at the higher rate. the location was okay but we never figured out how they are located on the riverwalk. we had to walk a block which was no big deal. the worst part was that our gps system was stolen from the car. it was parked with the valet service so keep that in mind if you stay here. the hotel is clean and the rooms are very nice but im not sure if it is worth the price.',not_happy
id45968,' so nice to have a nice hotel to stay in after yosemite. centre of japan town. nasty $-- daily parking charge. everything else was fantastic. bit of a distance from downtown sf but a good base for travel. staff were so nice and polite.',happy
id45969,' we stayed here during thanksgiving and were initially going to have to move rooms but we were able to stay in the deluxe-larger room for the same rate as booked for the smaller room. this made our stay very comfortable. the bathroom was gorgeous and huge. the beds were comfortable the pillows were soft and the staff was very friendly and helpful - everyone! the fitness room was small but adequate and we did not take advantage of the affiliation with the nice spa in the neighborhood so i cant complain. i cant say enough good things...',happy
id45970,' i suppose there is a different standard in new york city but i still cannot get over paying $----night for a room no nicer than a hilton garden inn room. the room itself was somewhat spacious (by ny standards) however the bathroom was really not adequate for this level of hotel. it was tiny - small sink small tub with narrow curtains and no vent!! which means that every shower steamed up the entire room making it difficult to get ready in essentially a steam room. it seems absurd that my husband and i had to carefully time getting ready because of the venting and space issues. the good news about this hotel was the bed was very comfortable housekeeping services were great and the location was fabulous. i would not stay here again unless the price was significantly lower.',not_happy
id45971,' my fiance and i stayed at the henley park for two nights (---------). we arrived at -:-- am on friday morning (delaware i hate you!!!) and were greeted by a chipper and very friendly front desk clerk who checked us in. our room was adorable with a fresh new paint job on the walls and ceilings and the bathroom was huge. the water pressure was great as was the temperature and taste. the bed was a tad small for my -- hubby but very comfortable and with the two windows open a crack we received a nice breeze that lulled us to sleep. while breakfast is very expensive we did enjoy it (oatmeal and yummy french toast). the room was so cozy it felt like home--but cleaner haha. ive been coming to dc since i was eight years old and i love this city. well definitely be coming back to the henley park hotel.',happy
id45972,' after reading the glowing reviews in tripadvisor i decided to stay at the hotel rex two blocks from union square. the room was comfortable the bed and quiet atmosphere welcome and the furnished robe and slippers gave an added touch of consideration for guests needs. all of the staff were surprisingly patient helpful and courteous; in a manner which indicated that this was their normal way to act. the hotel offers a wine gathering in the evening and coffee in the morning. i didnt take advantage of them so no comments. i want there to find fault so the negatives of the room might bother someone else but they were just a fact of life to me. for example: the tv needed a how-to-operate schedule; the on-screen information was not adequate. staff came up and explained; end of problem. the heater also needed how-to infomation. next time ill get it; this time it wasnt important. there was a refrigerator but no microwave...i stayed for - nights...however i asked for and received an electric tea kettle so i could make tea. the bed was so comfortable that i got better rest than i have had in years. the hotel is part of the joy of life club which i strongly suggest people join. some of the perks include personal attention and upgrades. however what was the most important to me was the volunteer san francisco person who met me at the hotel and gave me information about the area then took me on a brief walking tour explaining and describing as we went along.. it was invaluable. the hills of san francisco cant be avoided so for someone who was still recovering from years of hip and leg problems navigation was intimidating. however thanks to past therapy and sf;s incredible energy every thing worked out. it was one of the most pleasant weeks i have spent in years. there is a lot more information i could share. ask questions ill be glad to reply.',happy
id45973,' this hotel seemed really nice when you walk into the lobby. once inside your room beware of paper thin walls. can hear everything your neighbors do so bring ear plugs. i complained to the desk at -:-- a.m. that the neighbors have tv very loud and i requested a quiet room. they just told me they would send security up. didnt try to correct my situation. also beware of expensive garage parking at hotel $-- a night self park.',not_happy
id45974,' booked this hotel on the recommendation of a friend who said it was good if we just needed a place to sleep and shower. she was ---% spot on. this hotel is one step up from a hostel - beds toilet shower. not a place to luxuriate and relax but you can dump your stuff and get some sleep. other guests were primarily european ----- yrs old. price: our total price for one night was $--- for - double beds probably the cheapest rate you will find in manhattan. great value - especially considering the location. location: best location. it is literally right where the east village starts. everything you need is steps away - a pizza-bagel joint in the bottom of the building (not affiliated with the hotel) bodgea across the street mcdonald is around the corner guys selling sunglasses & hats right downstairs. the subway (--astor place) is a block away. there is also a drug store starbucks and kmart right at astor place. great neighborhood - we walked home at -:-- a.m. and the streets were bustling - did not feel unsafe at all. staff: they were able to check our luggage until our room was available and were very friendly. they also let us use a bathroom when we arrived (not our bathroom but another room) and delivered the luggage. room: neat very small. length wise had a dining chair against one wall a double bed a -- bedside table another double bed and a - ft bookcase (a rack slides out to hang clothes). width wise there was about -.- feet from the end of the bed to the wall. tv mounted high up on the wall with premium channels. carpet was what you would expect - very thin and probably dirty. the sheets were regular white hotel sheets. top blanket was brown and very nubby. no comforter but this was summer so maybe they have different linens in the winter. the room smelled kind of sharp like feet or mold. i think it might have been from either the carpet or a-c. there is a drugstore very close by - i would recommend buying some air freshner if you are sensitive to smell. outside lock is accessible via keycard and there is a deadbolt on the inside. bathroom: tiny but clean. sink toilet and a very small shower (your shoulders are basically touching both walls and not the greatest water pressure. be careful as the water is either scalding hot or cold.) - bath towels - wash cloths - hand towels. ammenities: cheap soap and shampoo (no conditioner) and no hairdryer. a few notes: this hotel is cash only. they do not take credit cards. entrance is on the south side of astor place (-th street) past the pizza place - not on -rd avenue. no elevators that im aware of and many stairs. ask if you can have a room close to the entrance. our room was toward the back of the hotel so we had to go down two hallways and up another flight of stairs. not fun with a lot of luggage. the hotel is located one flight up from the ground level. i was a little nervous when i made my reservation as they did not take a credit card to hold the reservation. my room was reserved when we showed up but i did call a day in advance just to confirm. before you go shopping check at the front desk to see if they have coupon cards. they had some for h&m when we stayed - i think for --% off. the continental bar located across the street next to mcdonalds has - shots for $--.',happy
id45975,' we were heading to seattle for a quick getaway from home and we wanted to stay downtown everything was booked for this last saturday july --st so we didnt have another option but to stay here. i was excited to be there as it was minutes away from all the attractions bars and restaurants. i just thought it was very expensive as per the overall quality of the hotel. -)no wireless connection inside the rooms only by cable -) the bathrooms need some renovations and the towels were like the ones you get in a motel.... -) the hidden fees were just exagerated... we paid ---.-- for the room plus -- in room charges plus --.-- more on something i still dont know what it is and $--.-- for parking. a total of ---.-- for one night !!!! i enjoyed the area and had fun downtown seattle but i will never stay here again. when i pay that much i expect to receive a first class service and a beautiful room....the location is worth a lot but not that much.',not_happy
id45976,' i have stayed in many hotels i work at a hotel and i would never treat someone the way they treated me! i made my reservations online simple i called to make certain everything was okay that it come through to the hotel and to make certain when check in was and what i would need to check in. i read everything online through expedia and through their own website and i knew a deposit was needed but that it could be cash or credit card. i show up to check in and they refused to take a cash deposit they told me i had to go find an atm machine in order to put money back in my back to and they only took credit cards. so that was an experience looking for my bank with no idea where one was she was not polite about it!! finally after a bit i was able to return to the hotel in order to give them my card for a deposit. we got to our room pictures very deceitful our room was half the size of the rooms pictured online. breakfast is advertised as healthy haha the only healthy thing they had was the fresh fruit. pasteries and sweet breads are not my idea of healthy!! i will never return to this hotel again!!! i would highly recommend the people look elsewhere!!!',not_happy
id45977,' i was in philly this past weekend and stayed at the crowne plaza. i found the hotel to be very nice. we were on a high floor. although it could have used a little updating the room was clean. the windows must be extra thick as i did not hear any street noise. i especially liked the location which is walking distance to rittenhouse square and a number of really great restaurants. the only thing i could complain about was the breakfast buffet at elephant and castle. everything sat out for way too long. some of the food was inedible. i used to stay at the loews in philly but i will stay at the crowne plaza from now on.',happy
id45978,' we just came back to holland from - days in the standard. we absolutely loved our stay - it was an extraordinary experience. our room (-.--) had an amazing view on the hudson river. we looked right at the (far away) statue of liberty and could even see the brooklyn bridge from our room. the floor to ceiling windows are really great the rooms are small but very nice: - comfy small bed - great bathroom (albeit very wet as has been said before) with a very big tub - big screen tv (which we didnt use because we rather looked at the view) - big mini bar was everthing perfect? well almost: if wed have to name things we found that there is not much space for your stuff in the room (just one closet behind a curtain) and we missed some accessories like a trash can. but really this is nitpicking. the only thing we found a bit annoying is that when the neighbours are running the water it is so loud that we couldnt hear our own music (which nicely ran from our ipod in the ipod dock clock radio-speakerset!). for a modern building it seems odd that the pipes are not isolated. as for the hotel being under construction: we didnt notice this at all. everything operates fine. the lobby-bar is great and the outside terrace will be great in the summer. staff was very friendly. what else can you wish for? the neighbourhood - this is really one of the best area is in ny we think. nice restaurants nice shops and close to the west village - which we also love. great restaurant across the street from the standard if you like asian food: spice garden. pastis was nice too. to avoid: revel: they lure you in with a fixed price menu and then tell you they only serve it until --.--. but even worse: service and food were bad. to get back to the standard: subway is a - min walk from the hotel and it has a straight connection to jfk (airtrain at subway stop jamaica) lastly the rates are very good right now as theyre preview rates because theyre still finishing the hotel. but despite higher rates next time: well surely come back here!',happy
id45979,' stayed at this property for two nights with my wife while we were in town for a wedding. weekend rates were a bonusas was the bump to a club level corner room. what an amazing property. you will not be disappointed choosing this property. check in was great however our room was not ready but that was ok considering we arrived before published check in time. front desk staff took my phone number and called within -- minutes to let us know it was ready. the room furnishings and views were fantastic. fun to see the dodger stadium lights off in the distance in the evening. the bathroom was huge but that comes with the corner room. not sure a standard room in the middle of the hallway would be the same. i must say i am not a good hotel sleeper..usually takes me a night or two to get comfortable and to block out noises..i also hate the constant door slamming that goes on at hotels. at this property i didnt hear a door slam once and slept like a baby both nights....that was awesome. if you are similar in your pet peeves about hotels stay at this one..youll sleep great! we visited the club lounge on the top floor each morning for a great breakfast and evening for light snacks and beverages (adult ones too!) great service and hospitality from all staff in the club lounge. we used the valet service for our rental car. parking is a bit steep but that is typical for l.a. -- bucks a night friday and saturday and -- a night sunday-thursday. we stayed on labor day weekend so was disappointed we had to pay -- for the sunday night before labor day since it was not a business day on the following monday...but that honestly would be my only complaint. make sure you become a select guest member as you get some great free perks. it doesnt cost anything to join and provides some neat services. morning beverage service newspaper and the ability to get clothes press and shoe is shined. we took advantage of all of those services. it is a great example of all omni properties and what they do to please their guests. compliments to the general manager of this property and the fine folks that work there. you will not regret booking and staying at this omni. have a great time! we sure did.',happy
id45980,' we were so impressed with this hotel. it was like having our own apartment. lovely laundry fresh clean beds huge accommodation.friendly and helpful staff. taxi fares from airport are all set at -- dollars for anywhere in manhatten (-- with tip) and for the same price they arranged a car to take us to the airport for our return (very comfy). take a printout map of address if its night time as taxi went past it a couple of times. -- minutes walk from grand central (go to grand central cafe under bridge for breakfast!) and -- minutes walk from empire state. if you want to self cater there s a wonderful supermarket round the corner (like a tardis sells everything). recommend it to everyone. jill pepper',happy
id45981,' i stayed there for a week for a conference at a different hotel. i was in a rush before my trip so i didnt plan on whether i should take a cab or the train from the airport. the adventurous in me won and so i took the l . called the front desk for directions they were very helpful. one of them actually got outside to meet me close to the red line stop just across the street. i was actually impressed with their service. the lobby was very chic but i must admit i was a little disappointed with my room. i was on the -th floor with i think a publishing company just across the street so i was not able to keep my blinds fully open most of the time. they probably cannot see me there but i was not comfortable just the same. i joined to become a member of the kimpton rewards program to get free wi-fi and the connection was always smooth. when i had a couple of hours to enjoy the city the staff was again very helpful. he warned me that - hours is not enough to explore chicago. he was right. :) everyone in the staff was very friendly and very pleasant. they also held wine tasting receptions in the evening and free coffee and tea in the mornings but i was not able to join in any so i cannot comment on that. my only beef was the overnight dry-cleaning service that i requested. i arrived late night monday morning so my only option was the overnight service with the --% surplus. they were supposed to be delivered the next morning before -am. i left the hotel at around - am to wander around the city and came back around --:-- am. when i got back my suits werent there yet. called the front desk. the person on the other line said that they should have been in my room before - am even if i was not there. at checkout the bill was not ready. they still charged me the whole amount plus the service charge for the overnight service.when i said that they were not delivered when they should be they offered that i talked to the manager. for a --star hotel i expected that they would have noted this discrepancy already and should have adjusted accordingly. they said they did not want to disturb in the morning but come on i chose the service for my clothes to be delivered before - am and i expect them to be there not after i called for them after --:-- am. i do not have a do not disturb sign on my door and housekeeping did ring my bell twice when it was close to check-out on friday. what is with that then? bottom line if you want a chic hotel where you want to be pampered from what i have read from other guests i guess this is the place to stay. for me im still thinking whether id want to come back. everyone deserves a second chance i guess and as i said except for that one instance with the dry-cleaning it was all great...',happy
id45982,' our family of four spent thanksgiving week in san francisco. the villa florence was recommended to us by friends and family. we were very pleased with the staff and location. we rode the subway from the airport to union square then walked the two short blocks to the hotel. it was great to have the cable car stop right in front of th hotel and a car rental store around the corner. we loved restaurants in the area and our teenage daughters loved the shopping in union square!',happy
id45983,' embassy suites houston near galleria is a step above the usual embassy -- ladies at the front desk are especially helpful. special thanks and kudos to brittany wherry who suggested a fabulous lunch provided precise directions acommodated our request for adjoining rooms. she is just a pleasure!! the property is well kept and the rooms comfy and clean. the swans in the lobby pool are just a delightful addition! it is all good.',happy
id45984,' this is a very basic inexpensive hotel. good deals are hard to find in san diego. the room was perfectly clean and in very good condition as was the grounds and pool. it is an easy walk to old town and the trolley station and there is a very good breakfast - lunch restaurant (perry is) across the street. looks like there may have been some military personnel staying here on shore leave but they were quiet and respectful - friendly. the only drawback is the train tracks immediately adjacent. the trolley is not a problem but the amtrak commuter trains woke us up a little before - am blowing their horns.',happy
id45985,' stayed here after superstorm sandy as original hotel booked was not functional due to power outtage.paid a lot more than budgeted !really a very nice hotel!staff were excellent!we arrived on a -- hr flight from south africa and a - and half hour wait at immigration at jfk due to staff shortages as a result of storm disruption.we were allowed an extra early checkin for which we are extremely appreciative!!!well located .on the doorstep of grand central !also a hop away from airport shuttle stop !reasonable size room by new york standards!very comfortable with lovely decor and amenities.nice view of city from room was an extrea bonus!very pleasant stay and highly recommended if you can afford it!!',happy
id45986,' we found this small hotel through a deal offered by amtrak and it was as good a hotel as any in this price range that weve found. the staff was very friendly and helpful. our room was adequate in size and had a very comfortable kingsize bed. there was free internet in the lobby but it cost $-- for -- hours in the room. there was a continental breakfast for $-- per person in the hotel but if you want something more substantial go to bloom is deli just around the corner. the hotel is on --th and lexington just a few blocks from grand central. if youre in nyc for the theatre you may want to look for something closer to times square or on the west side but if you dont want to deal with the times square crowds and scene st. giles court is a good choice.',happy
id45987,' the palace is a grand old hotel with lovely common areas and small but comfortable rooms. the super high ceilings and windows that actually open keep you from feeling boxed in which is common in many city hotel rooms. the service was very good food was solid and the location was perfect for the convention i attended at moscone - far enough away from ground zero (about - blocks) that i could escape the constant networking happening in the lobbies and eateries at the closer hotels. it is very close to great shopping and is surrounded by many restaurant options. in my opinion the palace is a much better choice overall than either westin in the area or the w and the price point is far more reasonable than the st regis. for spg members (or non-members) the palace is a great option.',happy
id45988,' i stayed here for - nights of sightseeing in washington dc. staff were very friendly and welcoming on check in as were room service staff. the room seemed brand new modern and clean. all up definitely a wonderful hotel. the only small issue is the location ... really close to the capitol and union station and walking distance to the mall so that was definitely a positive. but on the downside the area around the hotel is quite dead at night - walking back in the evenings from the tourist attractions wasnt always particularly pleasant. on balance of things though definitely an enjoyable stay.',happy
id45989,' we chose this hotel mainly because of its proximity to old town san diego. we had stayed there a few years ago and were pleased to see its air of quiet elegance was just as good as it was then. rooms are a good size beds comfortable. the buffet breakfast which was included was perfectly acceptable. pool is very welcome at the end of a long hot day but could benefit from more shaded areas for those of us from cooler climes (the uk). big plus point is being in the old town which we love.',happy
id45990,' the hotel is business elegant with nice clean rooms an impressive lobby and good location. the only issue could be parking.',happy
id45991,' we booked this roach motel while we were still in wv because we were relocating (army) to san antonio and had not yet obtained housing. the pictures were nice and simple nothing fancy. we didnt have a whole lot of choices because we are a family of -. this did meet that need. the suite was a small living room with older mismatched furniture. the barstools were missing we had to ask for them and didnt get them for - days. the kitchen area had ripped peeling floor tile the bar area was apparently used as a cutting board. there were small black ants in one of the bathrooms and cockroaches would appear occassionally. there are two small bedrooms and bathrooms. the beds were hard barely any cushion and the sheets were dingy at best. one bathroom sink had an old corroded cracked faucet that we brought to the front desks attention it took about - days for this to be replaced. the ceiling fan in one room was so dirty i had to clean it myself. there was supposed to be once weekly housekeeping....that never happened. we cleaned ourselves. we asked at the front desk if we had any mail and they told us they had been trying to call. come to find out the phone for the room was in a kitchen cabinet and didnt work properly. they never replaced it. we were put in the farthest building in the back i guess you get forgotten there. the outside was always dirty cigarette butts and trash everywhere. none of the other guests cleaned up after their dogs so the stench of dog feces was always present. several kids always played in the parking lots some very young and unaccompanied by adults. just downright trashy. we would never stay there again!!',not_happy
id45992,' my husband and i chose this hotel for ourselves and his athletes for the ohio state track and field meet. the hotel is very close to jesse owens memorial stadium and we had a great experience the last time we stayed here. the hotel itself is very clean. upon arrival we were promptly waited on and the staff was very helpful and accommodating when we explained that our reservation was made together but rooms had to be paid separately. the pool area was used by some of the younger folks in our group and they seemed to really like it. many other guests were using the pool facilities and the fitness area too. this hotel has the express breakfast service which is great! the food was typical fare but there was always plenty of it and everyone in our group was able to find something to satisfy his or her needs. our room a king suite was wonderful. it included a bed tv dresser desk with chair armchair with ottoman nightstands sofa coffee table dining table with two chairs mini fridge microwave food prep sink coffee machine and standard bathroom. only two minor complaints: no fan in the bathroom and the air conditioner didnt cool the room very well. otherwise we had a great stay and will return!',happy
id45993,' i stayed here for - nigts as i was going to watch the phillies - great location for both the phillies and eagles as less than a - minute walk to both stadiums. the rooms at the rear of the hotel even face citizens bank park - heaven. i had no issues with the hotel staff were friendly with good size rooms which were clean and spacious. there is also a bar-restaurant within the hotel and though the food was fine reasonably priced but the service was pretty slow and not that great and certainly needs looking at. there is an outdoor pool and though i didnt use that plenty of people were and there didnt seem any issues. the hotel is a little way out of town and there isnt really anything around or nearby the hotel but the transit is just a - minute walk and you can get down town to the liberty bell in and other places of interest in around --minutes - a cab is also quick and pretty cheap too. i also stayed at the downtown holiday inn whilst in town but found the philly stadium hotel much better and would have no problems with staying here again.',not_happy
id45994,' i booked this hostel for myself (british) and my american friend from california. i thought the hostel was great she hated it. though she did admit that it was very clean and that the staff were very friendly. basically this is just a small room with a bed (and tv). but it doesnt have all the commodities and comfort as would have a ---* hotel. but as a hostel it is fantastic and way better than the london hostels or even some of the dump hole -*hotels you can find here in london. i dont think we had the best room though (coney island theme) the room next to us looked a lot better (sorry i dont remember room numbers!). the location is great and its very clean and staff are very helpful. warning very central so therefore very noisy! the shared bathroom was always very clean. so if your visiting nyc and looking for a cheap but clean place to sleep after a day of visiting this is your place. if your looking for a hotel room then look else where. i will definitely go back here my american friend definitely not.',happy
id45995,' i enjoyed my five night stay at the magnolia hotel. happy hour nightly from -:----:-- followed by cookies and milk from ---- was awesome! easy walk to convention center and local restaurants. rooms are good size. the only thing missing is a refrigerator!',happy
id45996,' although a beautiful hotel i cannot afford to stay there again. $-- a night for parking! when i checked out i recieved a receipt for $-- for parking at first i was surprised i had to pay for parking but than said oh well it is philly. the next day when i checked my bank account online i say a pending charge for $---.--! grant it this room was already paid for! now $-- was room service and $-- was a hold which i was told would be returned to me. when i called hyatt they said they charged me $--.-- for upgrading my room! when i reserved my room online there was an option to upgrade for $-- at time of check in if a room was available. that was my understanding guess i understood wrong. also i was charged $-- for parking not $-- in which the receipt had on it. when i checked in the girl said nothing about the upgrade or parking fee. when i checked out the girl said nothing about any additional fees. they got me good! never again hyatt never again.',not_happy
id45997,' we stayed here for pride weekend and it is been one of our favorite hotels weve stayed at thus far. my gf and i go through water bottles like crazy so it was wonderful they had complimentary cold water. location was perfect! right next to -th avenue shipping and times square(if youre into that) and - blocks from a subway station. we also loved the nice outside sitting area that was directly across from the hotel. last year we stayed at four points in times square and while that one may have been more modern and had a bit more curb appeal we would most likely choose club quarters again',happy
id45998,' my wife and i have just returned from a --night stay at the hotel chandler and were very pleased with our choice. we like most people look at reviews when choosing a hotel and often wonder if what we are reading gives a totally true picture but having stayed at this hotel we can now readily endorse everything that people have said. the hotel is in a great location on e--st. equi-distant between fifth avenue and madison so if you want a cab to go up town it is just a moments walk to the corner of e--st & madison and returning the cab can drop you on the corner of e--st & fifth which again is just a few moments walk from the hotel. perfect! if you want to walk rather than take a cab then again the hotel is within easy walking distance of many attractions. our room was smallish (not unusual in nyc) but had all that we needed quietness (apart from a nosiy air-conditioning unit) a very comfortable bed and was nicely furnished. weve stayed in nyc on many occasions and this was certainly one of the quietess rooms weve stayed in. the room was situated on the -th floor in the middle of the hotel so there was no view but our priority was a quiet room and that is what we got. important point: there is some extension work being carried out next door so there is a possibility that some rooms could be affected by noise - best ask when booking-checking in. the staff at the front desk and the bell boys were all very friendly and helpful which is important in any hotel and made our stay more enjoyable - nothing was too much trouble for them. the hotel had some nice little touches such as internet access in the lobby so we were able to check-in online and print our boarding passes for our flight home. there is also free tea-coffee and iced water available ---- in the lobby. one slight negative but of no real importance to us is that we found the small cocktail bar dark and univiting. we thought wed give it a try one night but only stayed for one quick drink before going off into town. the bar has no atmosphere and didnt appear to attract many customers.',happy
id45999,' remember courtyard is not going to have the same sheets and pillow of a marriott. even though the prices can be close to the same. it felt a bit buget here as far as the quality of the towels and sheets. i dealt with the valets front desk and conceirge and was not too impressed with their service. a relatively new hotel shows a bit in the service. i was mostly upset by an incident where a bell man accepted a tip from me after i asked him if he had already received a tip from my partner - he said he did not. i later found out that he did - ending up with twenty dollars. i told the front desk and never heard anything. the free ethernet was a big plus though.',not_happy
id46000,' there are just not enough good things to say about this place!! my husband and i went on a yearly trip with some friends of ours over labor day weekend and all of us were impressed. i wanted to stay in the city and was slightly bummed that we wouldnt be but this place made up for it tenfold! we had a late flight and checked in around -:-- in the morning and even at that late hour the hospitality was phenomenal. the hotel is very eco-friendly the grounds were immaculate the rooms were tastefully decorated and clean the staff was all terrific and helpful. there is even a sitting area that offers ---hour complimentary snacks that include haagen dazs ice cream (one of my husband is highlights)! the only thing i wished it offered was a spa service. overall our stay was absolutely fantastic and it will be a given that we stay at this facility again if travel takes us back to seattle.',happy
id46001,' ive seen a lot of negatives about this hotel. my family and i had a great - night stay here. we had a good sized room with a king bed. it fit - of us comfortably. the only negatives i can think of were the air conditioner ran all the time and it would get cold in the room. we had to turn the vent on for a while each day to balance the temp. another negative would be the limited tv stations. for the price we paid through hotwire it was a deal that we couldnt pass up. the restaurant was decent for breakfast. they have a breakfast buffet which wasnt bad just dont eat the scrambled eggs. they make waffles and omelets to order. they were very good. the staff here was very friendly. the hotel is centrally located to the attractions we visited the columbus zoo polaris fashion place and easton town center. the hotel is adjacent to the busch corporate park and budweiser brewery. i would recommend this to anyone especially if you can get a discounted rate.',happy
id46002,' i wasnt looking for luxury or -st class service. i wanted a-c a double bed and a shower-bathroom. was there something left to be desired? of course. but i didnt get bitten by beg bugs i felt safe during the night nothing was stolen from room-vehicle and everyone was friendly. we never used the pool but we saw other people enjoying it. dont go there if you want everything to be perfect and spotless. stay there if you are rarely going to be in the room and all you want is a place to sleep shower and stash your things. ill stay there again. it is about a ---ish minute drive to downtown and the neighborhood is decent. we never saw shady characters and even though it is right next to i--- we slept soundly. watch out-the hot water gets hot real quick. we got the room on the saturday of the memorial day weekend.',not_happy
id46003,' my wife and i stayed at the sofitel january --th and thought the property was perfect. asthetically the hotel was great. our room (king superior on the --nd floor) was amply sized and modernly appointed. we were so amazed at the efficient use of space in the wonderful bathroom (which included both a tub and a separate walk-in shower) that we plan on remodelling our bathroom at home in a similar layout. the location put us right where we wanted to be for shopping as well as within a short cab ride to the many great restaurants. the staff was extremely gracious which added to the quality of our stay. i was pleasantly surprised at how nice it was to be welcomed back to the hotel upon returning from shopping dinner etc. the only downside i see is that there is a high-rise condo building being constructed on the northeast corner of the intersection where the hotel sits which when finished will likely obscure much of hotel is lake view. one last observation--as we were not sure if we were going to be able to make the trip i had initially booked a refundable rate of $--- per night directly with the hotel. the night before we were to arrive i found a non-cancellable rate of $--- per night on orbitz. i called the hotel to inquire whether they would match the rate and although they acknolwedged that that rate should not have been available on orbitz as it was the day before the arrival date and non-cancellable rates typcially become unavailable --- days prior to arrival they matched the rate which meant i didnt have to go through the trouble of cancelling my reservation with the hotel and then re-booking through orbitz. a nice gesture. bottom line--excellent stay at a great price.',happy
id46004,' booked unseen through hotrooms at last minute for $--- and our sinking feeling on entering horrid dark lobby was justified. just one night thankfully. one tiny elevator for -- floors general feeling that nothing had been touched for -- years. room had filthy vents - didnt dare to have the aircon. on mildew on walls shower hardly worked grubby bathtub cracked stained lampshade and cigarette hole in sheet. smell of steakhouse below wafted up to window on -th floor. yuk- steer clear. rest of chicago absolutely superb just keep away from this hotel. nb ill always always read reviews first in future.',not_happy
id46005,' i had my daughter stay at the hotel they gave her a great room she had nothing but positives about the whole stay. the staff was extremely responsive and helpful to my requests i would like to single out jeesie as being top-notch',happy
id46006,' i was in denver for a three day conference and this was the hotel that my colleagues and i stayed at. situated about ---- minutes away from the convention center the location cant be beat. youre close to many good restaurants as well. staff are extremely friendly (in particular erin the lead concierge). the rooms are well-appointed and clean albeit a bit dated. wi-fi is relatively choppy in the guest rooms but i used the ethernet cable without any issues. the complimentary evening drinks and cookies are real bonuses!',happy
id46007,' i booked a budget room with shared bath for - nights in late november into early december. after catching an earlier flight than expected i arrived at the hotel at --am and was pleased to find that my room was ready and i was given the key straight away. as you would expect for a budget room facilities were basic but more than adequate. flat-screen tv desk radio alarm clock with ipod dock refrigerator closet and a night stand on either side of the (very comfortable) double bed. when i checked in i was told that nobody else would be using the shared bathroom so i had it all to myself - it seems the other rooms along my part of the corridor had all been refurbished with their own facilities. i can confirm a couple of things from other reviews - yes there are some very noisy pipes in the hotel and even though i enquired about changing rooms i was told that it wouldnt really make a lot of difference due to the age of the building. also one of their elevators is still out of order and the the one that works really is very slow! noise was a bit of an issue for me in other areas - street noise all through the night (not helped by the laundry van which spent about half an hour outside every single night at around midnight) and the noise situation inside the hotel could have been better. the doors to the rooms are very heavy and will slam easily (and loudly!) and hanging the please do not disturb sign on the door seemed to be read as dear housekeeping please vacuum this corridor as soon as possible which caused a bit of annoyance. it is true that these issues can be overcome eaily enough with the help of a decent set of earplugs but it would be preferable for these issues to not exist in the first place. at least the ones inside the hotel - i understand there is not much anybody can do about street noise! despite this the hotel is location is excellent - just a minute is walk to --th st subway station and plenty of convenience stores and restaurants nearby. central park and the museum of natural history are just a couple of blocks east which makes for an easy day is sightseeing. would i stay there again? if i was on a similar budget yes i would consider it but i might also be tempted to save up a little extra money and try somewhere else. it was a great base to plan all of my activites from though and i cant complain about the service i received from the desk staff on the few occasions i needed to ask for their assistance - if it wasnt for the pipes and seemingly inconsiderate housekeeping it might have got that extra mark from me!',happy
id46008,' we enjoyed our - nite stay at the phoenix park. we were close to the public transportation that we needed. everything at the hotel was clean and fresh. all of this was surpassed on our drive to the airport when we discovered that our kindle fire was still in the room. (we hoped.!) upon calling the front desk the clerk made a separate call to the maid and located our lost item. using our credit card she fed exed our item.',happy
id46009,' my family and i had the misfortune of booking the days inn downtown online. first the pictures and discription of the hotel were verry misleading. it should have said that it was ten feet from the highway with the very close proximity of the local railroad with the all inclusive bell whistles and diesel engine running at full speed at no extra charge. also if you need a perscription filled there is your local street pharmacist close by. if you are in need of a date well this hotel has it covered. they also have local professional daters and their caretakers ready to fullfill your special requests. needless to say we were upset that we had to leave this half star hotel and find another due to all the rooms being booked by the neighborhood insect population.',not_happy
id46010,' the room was clean with good toiletries towels and bedding. the lobby was nice. all employees were very nice and helpful. the only down side is the location. it is a short walk to major attractions but the area is really more of an office area so not a lot is going on in the immediate area. i would definitely stay there again. i got a good deal that made it worth a short walk.',happy
id46011,' this is my second time staying at this hotel. comfortable bed excellent air conditioning-heating flat screen tv dvd player with library at the front desk full kitchen and well appointed bathroom. very close to iah however you must travel should you want to go to a sit down restaurant or a shopping center. i thought the noise from the beltway would be a problem but has not bothered me at all. there is an on site convenience store and it is based on the honor system. most of the staff is very nice and helpful.',happy
id46012,' hotel great. check in quick and friendly. rooms are huge - bedroom separate to the living room and kitchen. free breakfast and evening meal. good touch. this is not a cheap hotel but this was booked for me via expedia because they made an error with my booking with another hotel. the only thing i can comment on is it costs --usd per night for parking which is expensive.',happy
id46013,' despite it is great location this hotel is terribly outdated and not at all the luxury hotel we were expecting. my husband and i typically stay at the four seasons when we come to san francisco and i wish we had stayed there this past trip but we decided to try somewhere new. the first room we were shown to had a non working phone and the wallpaper was peeling off the wall. we asked to move room s and they moved us a floor down to a handicap room which was considerably more roomy and had two windows overlooking the city instead of one. the bathroom looked like something out of an old roadside motel and a crusty hand towel had been left in the bathtub from the previous tenants. room service is also ridiculously expensive. there are other hotels you can stay at in the immediate vicinity of union square that arent as expensive and are much higher quality. i may sound hyper critical but im just someone who wants to get value for their money and this didnt meet the mark for me.',not_happy
id46014,' we booked the eight ave inn hotel the day before we arrive in seattle and wasnt expecting much. but it turned out to be a pretty good hotel-motel and also found it quite comfortable for the price we paid. we arrived -hrs early and was still able to check in the staff were nice they were younge and helped with all our questions like where the local bars were and the famous sights. the hotel is a small two story hotel and is in a slightly shady part of town but walking distance to the space needle and also belltown. it is also easy to walk to the markets and the downtown shops but would take you around --mins. the room we were in was on the bottom floor and was fine. there were two double beds the heater was working which was a change from other hotels i have stayed in the shower was good - a little too much pressure but i was able to get clean! there was parking on sight for $- which was ok i guess. the only problem i had were the shady people around the hotel at night and it sounded like someone was having some sort of buck party in the parking lot out the back but they were no bother at all and just ignored us when we were walking home. i would stay here again if i went back to seattle with no hesitations.',not_happy
id46015,' i reserved here due to the deceptive photography that shows this place to be far less of a dump than it truly is. not to mention the fact that the ramada limited san diego airport is slightly louder than the airport itself. then the fact that the room felt like a remodeled sanitarium room really did not help. the rat i saw in the breakfast area did not improve my opinion and neither did the bumbling ineptitude of the very nervous unsure woman who claimed to be the manager. this place is a dump and a joke. i would not let my dog stay here.',not_happy
id46016,' i arrived to a group of hotel employees that were more interested in what they were going to order for dinner than checking me in. i finally got checked in and up to my room. after a long day of travel i just wanted to shower and hit the bed. mistake! the shower was full of mold. the bathroom vanity coming coming apart from water damage. the bathroom door knob had been replaced with a knob that did not fit and would not shut properly. the bathroom smelled odd probably because of the water damage (also not very well covered up on the celing as well). now that i have wet hair and changed in to my pajamas i discover that on a night that it was -- degrees outside the room heater does not work! on top of that the toilet made noise all night long. i could not get out of there fast enough. very surprised this property is on the recommended list. will not stay there again!',not_happy
id46017,' i have stayed at the mayfair about - or - times over the past five years. i travel to nyc from houston often. i usually go alone and find that i feel very safe at the mayfair. the front desk has always made me feel comfortable coming in late and any time i need something. the location could not be better. there are restaurants to the left that are great. there is a computer cafe a few doors down. fantastic little boutique hotel. i cant imagine anyone having a negative opinion of this place. well done!',happy
id46018,' we got our deal for $--- via travelzoo. morgan is is nice enough but dissappointing upon arrival. curiously there is no signage anywhere to indicate that this place is a hotel. the lobby is very small with just one person behind a very small kiosk. the bellman was busy when we arrived so we nearly missed the place. but once we got our bearings the bell staff and the front desk people are exceptionally nice. the front desk staff also serves as the concierge so you really can have a long wait as various guests are sorted out in various languages with seemingly complex negotiations. there is no furniture in the lobby but if you want to hang out there is a living room on the fourth floor with a tv and coffee and tea fixings. the room is small and minimistic. very comfy beds. quiet. nice black out curtains and sheers for filtered sunlight. our room on the --th floor was quite pleasant and sunny - it was small but we were told it was a free upgrade. upscale bath appointments. ask the bellman how to turn on the various lights as they are quite hidden. our bedroom clock was off by an hour thank goodness we did not rely on it. very upscale mini-bar. beware the midnight munchies it will really hurt your wallet!!i know this from dire experience. there is no price list or indication that the mini=bar food-drinks are not complimentary so make sure that all guests understand not to have their way with the contents.',happy
id46019,' stayed here on very short notice. plane delayed because of severe weather and all hotels around airport were sold out. called the sofitel got the room. sofitel made the best of a lousy situation. staff friendly and accommodating. rooms spotless and tastefully decorated. lounge and restaurant very good. would definitely stay there again.',happy
id46020,' i stayed there with my bf for - nights. it is a very clean and well maintanenced place. jerry and his wife were very helpful. jerry showed us directions for gas for food and attractions. our room was beside the parcking log on the first floor but i didnt hear any noise either from the parking lot or from the street. it is free parcking and the location is great. minites drive from japanese town (we love japanese food). we didnt feel unsafe to live there at all. flat screen tv with so many chanels.... my boyfriend had a great time at night by watching all his sports channels. overall great place.',happy
id46021,' we chose this hotel after reading the reviews others had written and we were not disappointed. we asked for a higher floor and the move was taken care of giving us a lovely view of the rockefeller building. if youre booking try and get breakfast included. it was just the start we needed to a day of exploring new york city. use the concierge they are very helpful and nothing was too much trouble. the beds are very comfortable just what we needed after a day of touring this fantastic city. the rooms are plenty big and the bathroom was lovely. bottles of water left in room when bed was turned down was a nice touch. free internet in the lobby proved handy for keeping in touch with friends and family and finding out news from home. able to adjust the room temperature using the room thermostat. (handy in a heatwave!). excellent location. quick and easy access to -th avenue and time square with broadway a gentle stroll taking -- minutes at most. staff were all helpful efficient and friendly. wed definately look to stay here again.',happy
id46022,' i woke up to a gurgling noise in my bathroom in room ---. when i went in there the sink was filled with water containing fecal matter. the vanity sink also took an hour to drain. i had this problem before in another room i think this hotel has an inherent drainage problem when i went to the front desk to get moved to another room the clerk did not take any notes of my problem...im guessing they just re-rented the room',not_happy
id46023,' being a loyal hhonors member i booked this hotel for - nights for a combined business trip-college tour trip with my -- year old son. it was the right price with a seeminly good location. all i can say is yuck. we had a beautiful view of the freeway off our tiny balcony and the bathroom was smaller than our powder room at home. the place is absolutely packed with little kids....needless to say we didnt use the pool. next to impossible to get a seat at breakfast. i called the hilton at mission bay the next morning and they kindly helped me bail out of this place and gave us an absolutely beautiful room overlooking the bay. a little more expensive but completely worth it.',not_happy
id46024,' friendly welcoming staff throughout the hotel. very fair room rates. excellent breakfast buffet. clean very clean room as well as inside and outside the hotel. up to date work out equipment. secure well lit parking areas. will stay at this hotel again.',happy
id46025,' we stayed here for two nights over thanksgiving. from the check-in to the check-out everything was great. we could check in early and were upgraded to a club-level room. the room was on the -th floor and very quiet.it was a good size and clean; the bed comfortable the bathroom adequate (love the animal print robe!). the desk perfect for our laptop (free wifi with the kimpton loyalty program). free drinks and nibbles in the club-level lounge. continental breakfast downstairs was included for us (limited choices: coffee tea bread butter jam and fruit - perfect for me to start my day). the location is great. perfect if you want to go to union square get the cable car etc. the best thing about the hotel however is the staff. helpful polite nice. we felt valued and appreciated pampered and cared for. thank you!',happy
id46026,' there are many things bad about this place. the entire feel of the facility is similar to the time i worked in a jail. you feel safe as long as the doors are locked and no one is out. it was clean but that is not enough to override the general state of despair emitted by this hotel. please do not stay here unless you are fleeing from justice. your family will thank you.',not_happy
id46027,' the location is really great for shopping and staff nice. it was a good hotel for a long weekend of central ny and ok price for the city. rooms bigger then expected (my expectation was not high). but the condition of the corridors and rooms was not good but ok.',not_happy
id46028,' this is a legendary hotel and a prestigious name and that will be sufficient for many visitors. yet one is actual experience as a guest can be variable. i attempted to check in around noon on a weekday having arrived by an early flight and the clerk was polite but firm. check-in time was - p.m. and i would have to come back later. in my experience a responsible hotel will nevertheless check the system in such situations to see to see whether a room is available. she was unwilling to do so. i said i would return later and in the interim leave my bags in the hospitality suite in the waldorf towers section of the hotel. i was staying there for business meetings and the suite was already open. the towers section is normally accessible from the lobby but when i approached it i discovered i needed a pass key so i had to stand in line again at the reception desk to get one. this time i ended up with a male clerk who immediately said: you can certainly have a key to the towers but first let me check if a room is available. it turned out that a room was in fact available so i checked in. i felt that the luck of the draw was at work here. the first time i arrived at the check-in counter i received less than acceptable attention. the second time i received the kind of attentive treatment one would expect from a hotel of this reputation. the gorgeously designed lobby has been a familiar new york landmark for generations and it is always a pleasure to be greeted by its warmth and atmosphere but the rooms dont necessarily live up to your initial ground-floor impressions. again they are of variable quality although always clean and well-maintained. but i once had accommodation so small that there wasnt even room for a small desk. this time there was space for a desk. but the appointments were pretty basic: very comfortable queen bed bedside tables dresser tv. the only chair was the desk chair: there was no easy lounge chair for enjoying tv reading the paper or comfortably partaking of a room service meal — because there was no room for one. in brief many a well-run motor hotel does better. the bathroom although offering only a shower was well equipped with good lighting and ample hot water. the thermostat was eccentric and difficult to regulate. meals were a problem on this particular visit. because i didnt think i would enjoy room service food in my room i opted for the public areas. the hotel has stopped opening its popular coffee shop in the evening (an unfortunate decision deplored by many regulars) so that leaves either its bull and bear restaurant or a limited menu in its peacock alley lounge. peacock alley was closed (because of kitchen problems i was told) so that left the bull and bear a steak and seafood place where the food is excellent the choice limited and the prices stratospheric (the most modest steak costs $--; vegetables are $-- each extra). i ate well there but i resented the limited food options on this particular visit.',happy
id46029,' let me start by saying i know i should not complain about staying at this hotel for $-- a night as i found them through priceline (i never thought a hotel of this caliber would be on that site!) but soemthings just arent right even at that price. when i arrived there was no one to greet me and i struggled with my bags to the desk. i asked for an upgrade (and i was a little upset about having to lug my bags) and they put me on the gold floor...what a treat and it made me immediately forget about my poor reception! the room was ok but the lounge and the service in the lounge was great as well as the food. would i spend $---+ a night to be on the concierge floor the normal rate...no chance would rather stay at the ritz or four season. it was nice but definately not great. but for $-- a night...it was a treat! the bathrooms was very small and not very clean...the hotel is just old and in need of a renovation-tlc as no one seems to care about dirty corridors little tears and chips all over chipped bath tub and peeling wallpaper. nothing terrible just not crisp as you would expect on a concierge floor or at the ritz-four seasons. but the biggest issue was that i saw a mouse in the oak bar and also saw a mouse in my room! it was awful! i travel very frequently to city hotels and have never seen one in a hotel before! this would lead me to believe that they have cleanliness issues throughout the hotel and there were room service trays that stayed in the corridor for quite some time. i guess mickey runs around looking for those leftovers. when i saw the rodent in the bar i mentioned it to the waitress who basically shrugged her shoulders and said it is part of being in a big city...so i guess they had these complaints before. would i go back? no! not with mice! but if there were no mice and priced at $--- - $--- a night i would consider it! i have heard great things about jury is right around the corner and will try that next time!',not_happy
id46030,' i stayed at the --th floor. spacious room friendly service and amazing view. i will highly recommend it!',happy
id46031,' the pod exceeded my expectations. a clean european-style hotel at an incredible price. i had a single pod -- perfect for a solo traveler who doesnt plan to spend time in the room. the bathrooms were always clean for me. the front desk staff was a mixed bag -- one guy was annoyed when i asked for a bandaid -- but otherwise everyone was friendly. the french bistro on the -st floor was quite good and cozy -- and open for food until - a.m.',happy
id46032,' we booked our stay in late june after reading the trip advisor reviews. i specifically asked if there would be any construction because that seemed to be the main complaint. the reservationist said there would not be any construction during our stay in august. the week before our trip i called the hotel again to upgrade our room and could hear loud fighting and yelling in the background. i figured it was an unhappy guest and made a comment to the reservationist but she assured me it was nothing. i should have cancelled right then. our family of four arrived at the ocean park inn last week to find major consturction going on directly in front on the hotel on the life guard station. our peaceful beach vacation that we were paying extremely high prices for ($--- per night) was not going to happen at this location. the hotel was very old and dirty in a very rough part of town and looks nothing like the tropical pictures posted on their website. we went in and looked at the room we had reserved (a suite) and it was dirty small and musty. we told the clerk that we were not going to stay because of the constuction work they had assured us was not going on and she said there wes nothing she could do but to call tomorrow when her manager was there. we left and found a beautiful beach front hotel for less a couple of miles north in la jolla. we called the manager al the next morning and he was a rude unreasonable angry man who wouldnt even listen to our complaint but yelled called us liers and charged our credit card for the amount of our room. we tried to not let it wreck our vacation and are now trying to contest the charges. we travel often and have never experienced anything so horrible. please take our recommendations and do not even consider this hotel or you too will be very sorry.',not_happy
id46033,' this hotel has a wonderful staff with a basic hotel style. the rooms are fine sized with small bathrooms nice showers and a bathroom door that hits the toilet ( i really didnt believe that several people on past reviews complain about this as a major issue. i told my wife and she couldnt believe people would single that out: but stay for a few days and omg! it becomes annoying especially in the middle of the night). the bed was comfortable the hallways and front desk areas were clean and manicured. we didnt frequent the bar and restaurant but the menus seemed limited but decent: the bar small but cozy. the location of this property was better than i expected. right on top of mass general hosp. the charles t stop red line is two blocks away: north station and hay market are a mere ten minute walk. there are several bars restaurants (even chinese and mid. east.) liquor store convenience store and the charles river shopping plaza (everything you need is within a block or two including the massive hospital and fire department). parking is $-- a day valet so park outside boston and ride the t in (get a charlie and ride the t for $-.-- - this makes your trip much better. you get to be with the people learn to navigate your way through the age old city set up and see much more than if you drove. would recommend and stay again. oh being a sox fan it would be nice if the hotel expanded there tv lineup and included nesen!',happy
id46034,' excellent - day stay here a few days ago with our - toddlers. warm welcome lovely spacious clean room on --st floor. we had booked an oversized corner room and it really did have plenty of space for a family of - adults - children suitcases shopping etc. there was a fridge but no microwave (which would have been useful with small children but not a problem). fantastic views. we arrived late from europe kids were tired so ordered food to the room (this comes from a restaurant up the street i understand - and not room service as we know it in europe!). food was reasonably ok - but would have been a lot better if it was hot!! my advice is unless you are in the same situation as us with exhausted kids needing bed - dont bother ordering in this food go out and eat instead! staff were great pleasat helpful and friendly. location was good excellent for -th ave disney store etc - not sot good for times square empire state etc. we did end up getting taxis back to the hotel mostly. but without small kids in tow you would not need to do this and could easily walk most places. overall a very enjoyable stay - and by my small son was overawed by the stretch limo arranged by the hotel to take us to the airport (cost was only $-- more than a taxi). would highly recommend this hotel.',happy
id46035,' i stayed here on a friday night with my boyfriend during thanksgiving weekend. we paid $--.-- taxes included for the one night. walking into the hotel it actually looks very neat very modern and trendy with neat furniture and paintings on the walls...definitely different from anywhere else ive ever stayed. the room itself was really neat nice flat screen tv a variety of teas and coffees and hand lotion and face wash (and upon check in they give you two zone bars as well). as we got settled in for the night i realized how little all the trendy things really meant. i would not recommend anyone to stay in this hotel if it is more than just you and your significant other...reason being is the whole bathroom situation. it is a sliding door that doesnt lock nor shut completely seperating the bathroom from the rest of the room...everyone in the room can hear your business if you know what i mean. and if they are standing in the right spot they can see your business too! this might sound weird but i personally thought the two magazines in the room spin and wired...were a bit much. at that point i felt the hotel was trying just a little too hard to be trendy and it almost kind of annoyed me. i know that is probably just me but oh well. another thing that was weird but wasnt a big deal to me was the bottle of water they leave for you in the room the card on the water advertised a fancy schmancy expensive brand for aloft but the water bottle was actually nestle brand...they must have ran out of the other water odd but whatever. the bathroom sink was definitely neat but not very practical. you cant run the water at full blast because it splashes out all over the counter if you do. the bed was very comfortable we slept very well. the location was decent enough not downtown but close to get right onto the loop and get downtown fairly quickly. no continental breakfast overpriced foods available for sale near the lobby. overall it was neat but not very practical. definitely somewhere everyone should stay at least once for a fun night away from home but if staying for more than one night i would probably look for a hotel that is more comfortable and homier than aloft.',not_happy
id46036,' my partner and i stayed in the red roof for - nights from the -- march ----. i was slightly anxious as i had previously stayed in the double tree suites on our last visit and we both loved it. however costs dictated we were more sensible with our lodgings as as we planned not to be in there too long we booked and hoped for the best. first impressions were good. the lobby was clean and bright the reception staff were fine not overly chatty but gave us a room! the room (---) we thought was super. no great view of the empire state building for us but it was a decent size compared to other hotels i have stayed in in nyc was very clean and had all the comforts we needed for a - night stay. we felt housekeeping was excellent. daily visits kept our bed nice and neat and our towels fresh and clean :-) the complimentary breakfast which we thought would be something we might not access was visited by us daily! again this was so much better than we ever thought: fruit juice coffee fruit toast bagels etc...a smallish breakfst room but we always got a table and it was open from -.--am - --.-- which was great. location was super. right next to some great shops and within - mins of a subway that can take you wherever you fancy. felt very safe at night too. all in all when i go back to nyc i would not hesitate in staying at the rr again. great price (about $---)and great location - what more do you need?',happy
id46037,' we recently stayed here and were so pleased that they are pet friendly test the place was spotless. the receptionist was very warm & friendly. the pool was always clean & inviting. we stayed - nights and did not have even one bad experience here. it is conviently located with restaurants very close by. great experience. will definetly stay again.',happy
id46038,' the inn at union square really lived up the reviews on trip advisor! this small boutique hotel is a great find in the centre of the city. we arrived at about --am and did not expect to access our room until the afternoon but they gave us another room so we could check in immediately which we really appreciated after a long flight. all the staff were really friendly and very helpful with directions and also suggestions of places to eat including making reservations for us. being a smaller hotel it was nice to see the same friendly faces each day. a continental breakfast is included and has plenty of variety cereal toast yoghurt pastries fruit juice etc. a highlight is the wine and cheese served each evening in a common area giving a chance to meet with other guests have a chat and exchange ideas of where to go and how to best navigate around the city. much better than brochures! another extra touch was the cookies provided at night we got quite addicted they were yummy! the room was very comfortable and very quiet. we did request a quiet room so we did not have a view but we were very to get a good nights sleep. the location could not be better very close to union square as the name suggests. the cable car is around the next corner and the tram is a ---- minute walk as is the bart. we would certainly recommend this hotel and would stay there again if we have the chance to go back to san francisco.',happy
id46039,' this hotel was the biggest waste of money. rooms where in terrible shape and cleaning crew if you saw them didnt care. have to chase them down for towels and even toilet paper. air doesnt work and heat was on even though it was in the -- is and -- is. some staff lives on premises and have pets and small kids as well as cooking all the time causing smoke to build in hallways no ventilation to get it out. desk staff among the most uncaring and rude ever encountered. do yourself a favor sleep in your car.',not_happy
id46040,' i really wanted a specific room type since i visit this hotel a lot and i know which rooms are the quietest. the type i wanted was in very scarce supply but angelica worked like mad to find me a room that meant my somewhat insane requirements. i must have seemed like the guest from hell but this lady worked unbelievably hard to help me and i am very grateful. the hotel should be proud of this lady...and give her a day off to recover from me!',happy
id46041,' stayed at the hotel with my family. the rooom service took over an hour. every possible service was slow and the hotel was not fully booked. all the rooms have little or no sunlight. location is good.',not_happy
id46042,' my family (mum dad - kids) stayed in a - bedroom apt for -- days over christmas and loved every minute of it. it was a very spacious apartment and had everything we needed...but out of the hustle and bustle of times square etc. it is located near a main subway station making transit easy. concierge and front desk were very helpful even lending us a stroller for our youngest child for the duration of the stay. the market over the road is just great. the only slight downside was the housekeeping.... they just did the minimum each day and not very thoroughly. we stayed on level - in a corner room which was fantastic! close enough to feel part of the action and do some people watching but far enough away that it was never noisy. so dont get too hung up on getting on a high floor. i would definitely recommend this hotel and hope i go back one day :)',happy
id46043,' i dont understand why so many people complained about this hotel. i had an excellent stay! everyone was friendly and helpful. the room was great - i had a balcony room overlooking the riverwalk. the pool was small but i enjoyed it while lounging outside. love the bath and body works toiletries as well.',happy
id46044,' ok i hit this place pretty hard last time for not being completely finished and details not being taken care of in their remodel of this old amerisuites into the new hyatt place. most of that has been taken care of. the hallway is clean and the room i had this time was clean and well appointed. this room actually had a very nice although not new tub nad new floor tile in the bath. the a-c was still noisy and was controlled by the switch on the unit not on the wall. that is very outdated these days. the check in was ok but hyatt never seems to be ready for me when i check in. all the hilton brands are right on top and can hand you the key almost as soon as you walk up. hyatt always seems to have to get logged on and look you up then sign you up and finally give you the key. their check-in kiosks at the front door never seem to be working. the staff here was nice and tried to be as helpful as they could. i was staying here to take advantage of the location for the summer music series at the county line bbq which is just out the front door. at breakfast it was a mad house with a bunch of kids and the staff could not keep up with the demands. they ran out of several items both mornings i was there. it is pretty bad when you run out of coffee. the quality of the free breakfast items is slipping at all the hyatt places ive stayed at recently and this one was no different. they are definately scraping the melon as close to the rine as possible. that must be to try and push you toward ordering something off the menu. fruit yogurt coffee juice and milk is fine most mornings but don t run out of coffee. the beds havent changed and are actually very comfortable. good water pressure and plenty hot. clean overall from what i saw and the location felt reasonably safe and well lit. overall improved in fit and finish but slipped in service and accomodations as far as breakfast.',not_happy
id46045,' the hotel is next to the chinatown gate. i stayed in a room with shared bathroom. the room had a sink and the shared bathroom was clean. you can walk easily to fisherman is wharf or to downtown. i arrived eraly morning (check in is at - p.m.) they checked me in within -- minutes without fuss. friendly staff clean rooms. internet only in a common room so using skype or anything which needs privacy is a problem. but it is good value for the price',happy
id46046,' second trip to this hotel. wont mention the decor-tvs ....check in is -:--. arrived after - but my room wasnt ready. they offered me a standard room (i reserved a deluxe) which i agreed to take but they wouldnt change my room rate!!!! that did not make sense at all. waited another hour to get in our room. front desk and reservation service is subpar. other service was wonderful. not five-star..not even close. my teens only used the watermark once. with nice marriotts close by i wont be back.',not_happy
id46047,' congratutlations to hilton !!! this resort is another example of why i can count on the hilton brand. this resort is a high end four star resort. the staff is always trying to help you and that is hard to do when almost everything we needed was automatically provided. after an arrival with a bump or two we were assigned a great suite. our stay was in mid-march with abundant sunshine and record temperatures for march. we were there to relax and enjoy the valley of the sun... enjoy we did with a capital e say hello to shawn at the fornt office. he is the best example of refined hospitality we have encountered in recent years. get his recommendations for restaraunts in the area that are super. try the adult pool just off the lobby and enjoy poolside dining from the mexican restaraunt serving the pool. the view resembles tuscany in italy with resort buildings climbing the mountainside drenched with sun and shaded by palm trees. we extended our stay two additional days before trecking off to sedona. tip: make sure to always check the temps and weather in sedona before leaving phoenix. climbing up to ---- feet can provide a few surprises. we experienced cold and wet weather after having just leaving phoenix and a two hour drive. this resort is loaded with pools and fun things to do. take the mountain hike for great views of the region. have fun and enjoy ! we did and will return soon.',happy
id46048,' i would definitely recommend this location to someone else who live near ---- & i---. it provides ready access to the highway and it is quiet. i definitely would come back to this location. the only bad thing os the wi-fi doesnt work if you have a room at the back of the hotel. must get a room closer to the lobby that is my only recommendation.',happy
id46049,' i have travelled all over the world and stayed in dozens upon dozens of hotels and this one is second to none. staff in all areas were stellar. continental breakfast and wine reception in evening that were included were absolutely perfect to start and finish a day of touring nyc. location perfect staff perfect ambience perfect!',happy
id46050,' this is the style of motel that i grew up in during the ---- is and ---- is: very plain but very decent and reasonable. it is all one story so you dont have to worry about people above or under you. you park right at your door. it is a basic non-fancy motel. for this price i expected much worse. it was fairly spacious for the price. the staff was friendly and cooperative.',happy
id46051,' stayed here in december as a couple cons: the incidental fee. they placed a $--- hold on my account for “incidentals” i.e. room service mini bar internet which they return if you didn’t use or buy anything. internet service was $-- for -- hours. also our room overlooked a outdoor fresh produce market that took place on fridays & saturdays behind that was a street (though we did have a nice view) and we heard a lot of noise from the market and the street (tons of sirens). while the noise did not bother us but i can see how it would bother someone who is a light sleeper. pros: location! the location of this hotel was perfect for us. right across from the quincy market with tons of shops restaurants entertainment we practically walked everywhere we wanted to go! you can walk to the market to the north end where all of the italian restaurants are to the old state house and the site of the boston massacre. we made reservations at the union oyster house one night which was right around the corner. we also walked to a stand where we were able to buy tickets for the old town trolley tour which was fun. a quick taxi ride from the airport as well (cost about $--). the staff was very friendly and helpful. there was also complimentary starbucks coffee in the mornings and warm apple cider in the afternoons which was great during the cold month of december. the fireplace in the lobby was on the entire time as well… making the lobby nice and toasty. which felt great walking in from the cold. the hotel is decorated nicely as are the rooms. i didn’t use any amenities so i cannot comment on those. but we found the rooms to be very nice and clean. not overly spacious but it was just big enough. in all the pros ---% outweighed the cons and next time i go to boston i plan on staying at the millennium bostonian hotel.',happy
id46052,' we arrived after having flown in from new zealand so were tired and looking forward to checking in to the hotel. we were a couple of hours early and the room was not ready yet so we reluctantly left our bags and went for a walk. on first impressions the hotel reception was funky but the girl behind the desk was quite surly - not at all welcoming. we returned to the hotel a couple of hours later to check into our room. we were looking forward to a nice shower and a rest. the room had a very loud generator outside the window and the toilet broke when my boyfriend flushed it. when we phoned reception about the broken toilet they sent someone to have a look but he was unable to fix it (didnt seem to try very hard). when i said that i wasnt very happy with my experience of the hotel so far and was considering going elsewhere the receptionist did not seem concerned or make much effort to be helpful. she was going to move us to a room with a shared bathroom but after i insisted that we wanted our own bathroom we were moved to another room which was not much better than the first. the bathroom was tiny and run down with no room to move and it had a bath with a plastic shower curtain and a toilet. there was a grubby sink in the bedroom. at least this room did not have generator noise but when we tried to open the window to get some air the window would not stay open- we had to jam something in it. none of the power sockets worked. i had an adapter plug which i knew had worked in other places. when i asked reception if it was a problem that they were aware of she said no and suggested that i go and buy another adapter plug. on the positive side... the bed was fine - comfortable enough and with plain white bedding. the art was good. i dont think that just getting artists to paint the walls is enough though - the rooms are in desperate need of renovation. ok it is not overly expensive but i would still expect something better than what i got for that price. the building itself is very old and quite beautiful. the location (in the french quarter) is great with some fantastic french restaurants and cafes nearby. with a little renovation and some friendly service this hotel could be great.',not_happy
id46053,' i stayed in this hotel for the rock n roll marathon in san diego. it had a great hot tub and swimming pool. the shutters in the windows really blocked out light. it is tucked away on shelter island away from the trafficy downtown. there are a few great restaurants in walking distance. it was the perfect choice for us. apart from one unfriendly check-in gentleman everyone i interacted with was wonderful.',happy
id46054,' my wife and i stayed here in august of ---- and found the chancellor to be good value for money. i do not feel like to write a huge review here as the many great posts are largely accurate: - the location is brilliant – i don’t think that you are likely to find a better location anywhere in the whole of san francisco. shops bars and restaurants are all on the doorstep and sears fine foods is next door. this is a perfect place for breakfast or brunch. - the price is very competitive. - free tea and coffee is a bonus although once i had to wait for fifteen minutes when the bellboy went and restocked all three flasks. cookies are very tasty. this service may only be available because there are no facilities in the rooms. - the free internet is great and the two times i used it i didn’t have to queue. note there is only one pc for guests to use. - the reception staff were friendly and helpful. however there are a few things that all potential guests should be aware of: - the bedrooms are described as ‘european’ and ‘boutique’. this is just flowery language for ‘small’ ‘poorly laid out’ and ‘in need of modernising’. - on a number of occasions we waited for quite some time for the lift only to find to full to capacity. we then just used the stairs and still had time to pour ourselves a coffee before the lift finally made it to the lobby! - our room was not spotlessly clean as so many guests state. in fact it was not clean at all. the skirting boards were filthy as was the whole content of the walk-in wardrobe. my photo shows just how dusty the tissue holder in the bathroom was. it must have taken months of not being cleaned to get into this state. i’m writing this fully aware that wes will write a ‘management response’ saying that had i made him aware of dirt and grime problem during my stay it would have been sorted out but room cleanliness is vastly different from reporting a faulty lock or broken light bulb. after weighing up the pros and cons i’m really not sure whether i would choose to stay here again or not. i hope that everyone finds this to be a fair and reasonable review. my two star rating simply matches the tripadvisor description of ‘okay but some problems’.',not_happy
id46055,' this hotel would be great if you had a car. it isnt really close to anything but the -- block walk to a train station or a bus ride down the street. the transportation isnt very good in la. the traffic was loud when we stayed there.the area wasnt the greatest. the room was clean... breakfast was doughnuts',happy
id46056,' stayed in the stanford hotel for - nights in mid september. location could not be better - minute walk to macys and -- minutes to times square. i booked a queen room which was larger than i expected with a wall view. the bathroom was a little tired but clean. coffeejuice and doughnuts and bagels were nice in the morning as part of the deal. would definitely reccomend this hotel.',not_happy
id46057,' for the past several years weve made this hampton inn north of columbus our regular overnight stay on our trips up to buffalo ny. the kids love the pool and hot tub. they love the waffles at breakfast. there are lots of restaurants around the hotel to choose from. the rooms are what youd expect at a hampton inn. this isnt a place for a holiday of course but for an overnight on a road trip you cant go wrong.',happy
id46058,' weve stayed at the w in westwood twice now. love the central location but that is about it. tried to book a manicure at bliss spa on a friday afternoon -- the spa staff was rude and unaccomodating. they only had one nail technician on a busy friday and could not book me an appointment. our room was nice but the bathroom was incredibly small. there is no counter spa for toiletries. i had to blow dry my hair in the other room. the lightbulb was out in our magnifying mirror in the bathroom and without it forget trying to shave or apply your makeup. the bathroom is dark and again no counter space!',not_happy
id46059,' the internet room pictures are deceiving - at least as far as the tiny single bed rather drab room i got. however the price was great only $-- per night and the location is great - right in chinatown a block past the chinatown gate on grant ave. i didnt find it any more unsafe than a lot of neighborhoods in sf where ive stayed including the very popular union square and theater district areas which have their own share of unsavory types. there is a -- hour desk person on duty the front door is locked after midnight and you dont get in unless you can show him a room key card. the worst feature for me was the internet - while free it was very slow at times and kept cutting out on me - i. e. i kept having to have windows diagnose & re-establish my connection. i thought it might be a tech prob with my computer but upon arriving home i fired it up at a local internet cafe with a strong connection and it worked as fast and well as ever. ill stay here again if i cant get as good or better a budget deal at one of the several other hotels ive stayed in (which was the case this time) which i know have good internet connections. bottom line though for the price and location this place is ok. however if you want or need fancy plush and --star and are willing to pay - times the nightly price do that and dont consider the grant plaza.',not_happy
id46060,' it was my boyfriend and i is first time visiting new york and we did quite a bit of research before choosing this hotel. i wish we had gone with one of our other choices- but after this visit definitely never coming back to this hotel again. (however frank at the front desk was a great help!). on our first day our room smelt like someone had been chain smoking in it right before we got in. we called the front desk to ask if we could do a room change as the smell was so pungent (we didnt ask for a smoking room) and they said that all the rooms with the view we booked was already occupied and told us they would tell housekeeping to try to freshen up the room when we were gone. all they did was put a humidifier in. the first night after exploring new york we came back to a hot room. this was when new york was experiencing a really bad heat wave. the hallway outside our room was noticeably colder than ours so again we call the front desk and told them our a-c wasnt working. they said to wait -- minutes to let the room cool (which i still dont understand because it should have been cooling all day to begin with) and call them back if it didnt work. well -- minutes later it was still hot and muggy inside our room so we called back and a maintenance man came in and did something with the filter and told us there shouldnt be a problem afterwards. he was wrong. for the next - days of our stay we had to call the front desk at least once to get someone to fix our a-c. apparently there was a problem with the motor in our room and the a-c would always be broken. on the night before we were leaving we complained about our a-c breaking down everyday (cannot stress what a nuisance this was and so very annoying) and spoke to the manager who offered us free vouchers for dinner and breakfast (he stated) and offered a room change. seeing that we were leaving the next morning it wouldnt be worth lugging all of our stuff to a new room. that night we tried to use our voucher at the restaurant for dinner but the waiter said that it was only for breakfast use. management: dont tell us that we are going to get free vouchers for dinner when it can be only used for breakfast. all in all if you want a hotel whose rooms smell like second hand smoke and the air conditioning clearly doesnt work come to this hotel. the location is great but other than that i would not come back.',not_happy
id46061,' its begging for a lobby makeover for sure! the building is beautiful outside...white carrara marble... super nice... rooms are cool and spacious and the tub is cool! staff is nice except the beyond rude puerto rican jersey shore looking bold bar tender at the rooftop. he totally does not belong working in hospitality at all! he should not have contact with people! a total disappointing experience. he got offended because he made me a wrong gimlet! he was super rude when i mentioned to him he had made a mistake on the ingredients of my drink; he thew the drink in a terrible rude manner! extremely beyond description inappropriate! the hotel is totally different from the standard in miami beach... totally.... but it is still in a great location ok priced and the rooms are nice. just be careful with the rude rooftop staff.',not_happy
id46062,' arriving a day early for a carnival cruise the hotel picked up our limo tab from the airport. our one-night stay was delightful and the next day they once again paid our tab to the ship even tho it was just a few blocks to walk. upon our return to san diego the cab ride was paid by the hotel and...they safe-guarded our luggage until check-in time. the clerk told us to walk a two or three blocks and we could take the trolley over to old town to spend the afternoon. what a treat. after staying that night the hotel paid our cab fare to the airport. service and convenience. if you are cruising from san diego this is your hotel.',happy
id46063,' this is a hard review to write because the hotel abri has some great things to offer while failing on a couple of important features. i recently stayed at the hotel for - nights on a business trip. there were four of us in four rooms. first the hotel is very clean and sits in an excellent location; but unfortunately one colleague and i had to deal with an unpleasant odor in our rooms. it was significant enough that my co-worker demanded to be moved which did happen; but to a noisy room. noise was also a minor problem in some of the other rooms. i decided to rough out the smell and stay in my very quiet room. i combated the odor by keeping the windows open (windows that open another benefit) and running the heater-ac unit - the rooms have a window unit for heating and ac. the window units might turn some of you off but it worked for me. other negative attributes are that my bathroom didn’t have a counter and the bed was lumpy (my co-workers had counters in their bathrooms). although this sounds negative please don’t write this place off. they keep it clean the location is fantastic and the price is reasonable.',not_happy
id46064,' the marriott iah is an integral part of iah and in addition to being very convienient has great views and dramatic design. many airport hotels seem something of an ofterthought or add on done behind a remote parking lot. this is not the case for iah. first off the ride to and from the airport is best accomplished on the underground peoplemover. very easy and kindof a fun ride reminiscent of something you might find at disney world or epcot. the lobby has tall dramatic views and each of the main pods around the hotels offer great views of the airport without being noisy. there is an add-on part of the hotel that i dont like as well but the differences are extremely minor and dont change my desitre to stay there. front desk is nice bar upstairs is a bit retro but a nice place to catch a few drinks. overall i choose to stay there for personal and business.',happy
id46065,' this is a great bargain hotel. there is nothing particularly exciting or fabulous about this hotel: it is a generic holiday inn. the rooms are a bit on the small side (or standard size if youre used to sf and ny hotels) but the view from the room is pretty stunning. if youre looking for a hotel with lots of bells and whistles then stay elsewhere but if you want a clean safe place at an excellent price then this is it. if youre planning your first visit to sf i suggest staying at one of the union square hotels. those rooms will cost you twice as much but it will be a lot more convenient. however for those who know the city fairly well this location is perfect. a cable car line stops --- a block away. the #- bus line is also right there. plenty of places to walk to (assuming that walking up to a mile is not an issue ... my parents who are in their --s might consider some of the walks a bit long).',happy
id46066,' we stayed here for - nights for the rose parade. the hotel was selected by the tour company but was an excellent choice. you can hear the planes take off and land at lax but it is not too loud and then only if you are outside. security is always present at the front door so safety was never a concern. there is a starbucks in the lobby if you need it and the champions restaurant had good food at a fair price. ild go back if i needed to stay in that area again. my only complaint is for many hotels but the internet service was $--.-- a day in the room but free in the lobby. that is a rip off in my opinion but seems to be the way most hotels do this. personally i would just raise the room rates by $-- a night and offer it for free.',happy
id46067,' my boyfriend and i stayed at the morris house hotel and loved it the rooms were beautiful and full of charm. our room was on the street side and it was still so quite! breakfast was great we ate once in the dinning room and we also had it brought the room that was really nice! the only thing that i think could improve would be the sign...we arrived late and not being familiar with the city it took some driving in circles before we found it. but all in all we highly recommend this place to anyone.',happy
id46068,' fabulous hotel with exceptional staff. rooms are larger than most ny city hotel rooms. concierge very helpful.',happy
id46069,' the hotel is a fine hotel to stay just remember the rooms are very small.the staff are helpfull and the hotel is cleanthe tic toc dinner was fine.it is a attached to the hotel.',not_happy
id46070,' stayed here for a week with my wife over labour day week-end. we read lots of reviews and we werent looking forward to spending day after day at reception with one complaint after another. and i didnt (my wife rarely complains - she sends me to do that!). because there was no need to complain. everyone was courteous friendly and polite - maintenance staff even opened up the locked ballroom where the oscars were held for me to have a look. this hotel was a real slice of hollywood history and i enjoyed it all the more for that. room was ok; not big by us standards but ok and comfortable enough. big beds and very comfortable. the bathrooms are very small by any standards. but i certainly wasnt planning to spend a great deal of time in those rooms - that is l.a out there yknow! at first i didnt like the dark interior but by the end of the week i did appreciate the ambience. still - could do with more light in the hallways to rooms. the pool area was definately hip-central and so i felt slightly(!) too old and certainly way over-dressed. bar prices by the pool are on the steep side (cocktails are cheaper at chateau marmont!). the music was doof-doof and loud. so what? i was on holiday in holiday mode and it was a holiday week-end. heaven knows the yanks get precious few holidays! anyway i couldnt hear the music in the lounge or my room on the top floor. all in all i was more than with this hotel. it is a tourist hotel for sure. i wouldnt come here on business. finally loved the library bar - cosy and gentleman is club-by. great for a calming nightcap.',happy
id46071,' ive been staying at this residence inn for many years and have always been satisfied with the service and location. this was not the case when i stayed here at the end of january ----. i was initially assigned a handicapped room which i didnt mind until i discovered that the dish washer was totally non-functional. i couldnt even open its door. it had been bashed in as if with a hammer. im assigned another room in the front of the building; sirens all night buses coming and going at all hours.....very noisy. there were jelly beans all over the floor. the room had not been vacuumed. but the mold in the bathtub was what really got to me. why there was mold inside the coffee maker! really gross! i would have thought that as a platinum level marriott rewards member they would have been a little more considerate of my loyalty to the marriott brand but this was cleary not the case. i did receive a small credit but ill be staying somewhere else the next time my business takes me to dc.',not_happy
id46072,' this is a great hotel in downtown la for a business trip. it is everything i expect from a hotel i have to stay at for business - clean modern quiet good location and hospitable staff. my musts for work travel are clean rooms and quiet hotels and this hotel exceeded both expectations. rooms are clean and very spacious! would definitely stay here again!',happy
id46073,' we stayed - nites. wish wed had more time there. i accompanied my husband to his architectural conference because after having seen this historic masterpiece while visiting for lunch several years earlier i knew i had to go back & spend more time at that gorgeous property. both my husband & i enjoyed our large nicely appointed room in the valley view building. the staff were very friendly & helpful. a guided tour of the property provided interesting historic references & was well worth taking. it is only offered - days a week so plan accordingly. we ate at all of the onsite venues & were never disappointed. the cafe has some of the best muffins ive ever eaten. frank & albert is was perfect for lunch (inside or on the patio) or for tapas & drinks. the fire pit lounge areas were perfect for enjoying a coffee & a good book conversation with friends or for just being lulled by the sounds of the splashing central court is fountain. wright is restaurant was an amazing dining experience with perfect cuisine & service. along with the tasty french bread offered before dinner they also served a chewy cherry & chocolate bread that could be addictive. just leave room for the exquisite soups salads entrees & desserts. the complimentary cotton candy at the end of the meal reminded me of childhood carnivals but even better since that night it was banana flavored. the beautiful grounds with multiple swimming pools fountains & flower rich gardens were mesmerizing & relaxing. the evocative architecture of this property once only visited by the rich & famous shows how imaginative design can create a timeless treasure ultimately enjoyed & appreciated by all. take a camera.',happy
id46074,' ok where can you spend --- bucks a night and get a clean room with crankin ac cable and a kitchenette with a fridge microwave and two burners if you want to cook a little something. they have a pool and hot tub. the breakfast is pretty standard continental. they do have one of those automatic latte machines so you can get a french vanilla or cafe moca and hot chocoate for the kiddies. commute - miles to la jolla for unbeatable atmosphere and snorkeling. bring your grill for barbecue at the cove and you have yourself an awesome inexpensive weekend. smart and final is a quater mile away in case you forget something.',happy
id46075,' we arrived five minutes before -pm and were told we could not check in so we agreed to wait in the foyer. however we were ignored until another lady asked why we were waiting. the check in process too much longer than it should have as the one person working the front counter was having to take phone calls the entire time. it seemed like the hotel was understaffed the entire time we stayed. what minimal staff they did have were rude and unhelpful. stay somewhere else if you can.',not_happy
id46076,' the hotel is in a great location but it is not worth it. my family ate dinner poolside and the service was terrible. our drinks were mixed incorrectly and the bartender argued with us laughed at us and refused to correct the drinks or take them back. while we were eating a large rat ran through the dining area. we told our waiter who laughed and brushed us off. ir eported it to the front desk and they did not care. i asked for the manager who told me that d.c. simply has a rat problem and that she cannot stand outside int he dining area and shoot every bird or rodent. i was apalled. in addition the walls of our room were dirty and the elevators rarely work correctly. stay away from this hotel if at all possible.',not_happy
id46077,' recently attended a conference at the hyatt and stayed - nights. great hotel great location great views but like other posts have mentioned those damn train horns blasting all through the night were a real pain!!!! why the city of san diego doesnt have a bylaw that restricts the use of train horns during the night is beyond me!!!! the room decor was a little dated especially the tv is which probably date back to the ---- is!!!',happy
id46078,' my sister and her husband rented it for his --th birthday and wanted to put up friends and family. in fairness the location is awesome. no doubt about that. that is the only nice thing i can say. some of the problems- the bathrooms were not all functioning. there was no table the main bedroom bed was broken. the majority of the rooms are tiny cubicles off a main hall with sliding glass doors. the effect is very prison . the caretaker lives in a room that is really part of the apartment. she was perfectly nice but we were sharing the bathroom with her. the apartment is not as large as advertised. directly downstairs is a dance studio and on the weekend they had a salsa dance party that was pretty cute but kept us up until -am. we made the best of it and there were awesome things about the neighborhood but the place is a scam.',not_happy
id46079,' service was exceptionalall hotel staff from the bellman to the front desk concierge housekeeping. were quite exceptionally pleasant and all smiles. very accommodating when they were around. must say though for such a big and bustling hotel the front desk area was left unattended a little too many times. luckily enough we were in and out and that really did not affect the overall stay. stayed here on the last leg of my mom is --th bday celebration. stay here if you are hardcore doing the tourist thing in new york. if you plan on being out all day and just need a crash pad at night. then this is a good bang for your buck. price is cheap high to mid --- is which is cheap for ny. it gives you great access to the streets are less busy than closer to times square (also did a review on the marriott marquis) plus you are right around the corner from some of the best and cheapest wholesale shops in ny. nice and elegant foyer on the old side and not too elegant to be classic but really a good value for the money. the cons surpasses the value... and like i said really just a great crash pad. room was clean. one warning though if you dont get a suite really just plan on using it as a place to sleep. it is quite quite cramped the rooms are super tiny.... i mean tiny tiny. just remember your in ny space is expensive! hehe',happy
id46080,' the staff were pleasant and helpful. the room was of decent size and usual marriott standard and style. the hotel is pretty utilitarian with only one restaurant but there are plenty of eateries and shops around. it is in the copley mall itself. there is also a covered walkway to the prudential shopping center and the convention center so you can beat the boston showers. the common is walking distance and the streets of the back bay area are fun to walk around. it is a short subway ride or taxi to the wharf area or the freedom trail. fun activities are the duck tour and the whale watching cruise.',happy
id46081,' my husband and i took our two sons ages - months and -- months on vacation to san diego. we chose to stay at paradise point as we stayed there a year ago and really enjoyed it. this stay was very different though. the line at check-in was over -- minutes long which seemed like forever when waiting with two tired kids. after spending less than -- minutes in our room i noticed that the bottoms of our feet and our babies hands and knees were black from the dirty carpet. we had to lay a blanket on the floor for them to play on the rest of the vacation. we asked for a crib at check-in (we had brought one with us but needed a second to accommodate our - boys)...four hours and four phone calls later we finally got our crib at almost -pm. room service was prompt but the food was marginal at best. on a positive note the pools were enjoyable when they werent too crowded. the grounds were nice to walk around except for the room service trays that had not been picked up from outside various rooms. however we will not be returning to paradise point again- this hotel needs some serious maintenance and upgrading!',not_happy
id46082,' unconventional check-in that was made super special by the best hotel concierge i have come across - thank you jo! he made our whole new york trip special from arrival to departure. we loved the interior design - tony chi at his best. the bathrooms especially are wonderful but there is no element of the hotel that we didnt like. it blends the informality of a boutique hotel with the luxury of a top five star. it will be our ny base from now on.',happy
id46083,' we stayed here for - nights during our california trip. it was awesome. our first time in california and experiencing the pacific ocean and there we were right on the beach. we had a beautiful view of the ocean from our -rd story balcony. we saw surfers and loved that the beach was not over crowded we were there in nov-----. we went for walks along the boardwalk that went right by the hotel. the staff were so friendly and accomodating. they looked after everything we needed. we had no trouble with the free parking above ground always found a space. our room was spacious and clean. i noticed that it looks like nearly every room has a view of the ocean too which is awesome. the bed was very comfortable and i loved the balcony. we would recommend this hotel and wed stay there again. lynn b',happy
id46084,' i was in memphis on business and stayed at the sleep inn court square...what great staff and the rooms were awesome!!! flat screen televisions lots of work space great beds and linens. the breakfast was also exceptional. felt welcome and special from the first minute i walked in. definitely not what is expected from an economy priced hotel. it is also on the trolly line and just a short walk to downtown beale street and tons of places to eat.',happy
id46085,' our visit was oct.--th & --th ---- at hotel contessa. we have stayed there before a few times. every visit has been a near perfect experience. the staff is wonderful the rooms are spacious comfortable and large. the valet service is professional as well. all in all i would highly recommend this hotel and we will return. we had one small issue with our reservation and within minutes it was corrected. my belief in life is it is not whether or not there are issues that come up it is how they are handled. we will return and send our friends.......',happy
id46086,' i stayed here with my sister as we were planning her destination wedding. we got a great rate on hotels.ca however when you factor in the $-- parking it doesnt seem to be as great of a bargain. there is absolutely no street-side parking and a car is mandatory given that this hotel is located close to the airport and basically far away from amenities and tourist attractions (coronado balboa park mission beach fashion valley etc...). the rooms were fantastic. it was very clean and spacious and the gym is fantastic. there are many cardio machines however the free weights are geared more towards men than women. there is an excellent running route along the bay which i enjoyed immensely. there are free computers with wireless in the lobby or you can use your own laptop. unfortunately the wireless did not reach our room. it may be a good idea to ask for a room close to the lobby so you can use a smartphone in your room. in sum the rooms were great however it was a bit far away from the sights. i would recommend this as a transit hotel as there is a free airport shuttle a couple times an hour.',happy
id46087,' really enjoyed our first manhattan hotel. i stayed for - nights with my mum and we were both impressed with the helpful staff and cleanliness of the room & bathroom which was very important to us. the location is excellent - easy walk to macy is and broadway. our room was very small which we expected so we only brought hand luggage with us. there are a few hooks on the wall but no wardrobe to hang up your clothes. minor issue was that there was no kettle in the room but staff were able to bring up hot water. also the heater in our room was quite noisy. overall it is a great and safe place to stay. i would stay again if i got another good deal.',happy
id46088,' planned a weekend for my wife and i for our anniversary. we stayed for two nights. while we were out room service came to clean the room and went threw my wifes luggage and stole her wedding rings. it was so upsetting that someone would do something like this. the ring was worth ----. it is not the price of the ring but my we lost something that was very special to my wife and i. they are not replaceable. my wife is very upset but more hurt than anything that someone would so such a thing.',not_happy
id46089,' i loved the talbott! everything was wonderful. the staff was very friendly and went out of their way to make my stay enjoyable. they have two fireplaces in the cozy lobby and the best hot cocoa i have ever had! they dont have a business center but they do have wireless internet. i will be staying at the talbott again this october.',happy
id46090,' the only thing strange about best western hawthorn terrace is that it is a best western whereas in reality it is a stunning boutique old hotel which has been lovingly maintained and updated.  - the thing you really notice is the excellent condition of the property - the housekeeping and grounds staff should be applauded. the interior is spotless and the exterior is absolutely stunning (love the chairs and tables in the front garden).  - the lake view neighbourhood is really cute. lovely shops and great food (although never found a decent coffee). of course the area is especially good for those looking for gay or arts venues (lots of independent theatre and comedy clubs within walking distance).  - the rooms are standard size and appear freshly updated. air con tv fridge a nice big desk in room safe. the bathroom is standard size (shower over bath).  - the free breakfast is pretty good for usa standards. yes there are lots of donuts but there is also egg and bacon which was a nice surprise.  - in the lobby there is a free computer you can use to print boarding passes etc. the free wireless is nice and fast.  only a couple of things on the negative: (-) the front desk staff are not the friendliest people youll ever meet. they always helped when asked but it wouldnt hurt to crack a smile or say hello.  (-) the water pressure is pretty bad in the shower. in fact ours leaked (we reported it but it wasnt fixed). a general tip - i really liked lake view but just be aware it is a good $-- cab from downtown. there is a bus - mins walk from the best western which goes express to the cbd (just pre-buy your card from the supermarket near the hotel).',happy
id46091,' we arrived at the hotel at around --:--pm and luckily they let us check in at that time even though check in does not begin until -pm. we were initially a bit confused about the room wed booked . the clerk at the front desk did her best to accommodate us & offered to book us an upgraded room but we decided to stay in our original room instead. every staff member we encountered during our stay greeted us with a genuine smile & was very friendly. the hotel grounds were clean and nicely kept. the pool is heated but we opted to take advantage of the spa tub on our last night there which helped us out relaxing after a very long couple of days. we stayed in one of the superior king rooms in the last building of the hotel. i liked the fact that in order to get in to the building itself you have to use your room key the downside to that is that the key slot seemed to be faulty in our building so it took a couple tries to get it to open. the room itself was a decent size. what we liked most about it was how amazingly comfortable the bed was. they could use a microwave in the room and maybe a bigger bathroom as it was difficult to have two people getting ready in the tiny bathroom. we stayed for a total of - days and the bath products they provided were gone by day - but we asked for more and they had someone bring it up while we were out & on that same occasion they took care of a bug we found on the bed side table and reattached the knob in the shower which came out while we bathed. we didnt come across much of the hwy noise that was mentioned in other reviews which was good. the menu at the hotel is restaurant was a bit overpriced so we only ate in once. we ate at the hotel lounge on monday night as they run a special for monday night football for $- burgers. the plate comes with french fries but cheese on the burger is an extra $-.-- so make sure to ask for cheese if you want it added. the burgers are a good deal if you find yourself there for mnf. i cannot stress enough how important the location of this hotel was. its about a --min walk to fashion valley mall. you can jump on the trolley-bus from there & go just about anywhere in san diego. there is even a bus stop right in front of the hotel! i would definitely stay at the handlery again if we get as good a price as we did this past time(booked through orbitz) .',happy
id46092,' stayed for - nights in may. very handy for penn station (- minute walk) and various subway lines. room bigger than average for new york clean comfortable with all necessary amenities. breakfast basic but nice- gets busy after -am so go early. not the most desirable street but felt safe and great central location. would definetly go back.',happy
id46093,' we took a chance and booked a - night stay despite the negative reviews on tripadvisor. this hotel has been operating as the london for less than a year and the new owner obviously spent millions of dollars on renovations using top of the line materials. yes the modern livingroom furniture is more attractive than comfortable but the bed makes up for the hard couch and chairs. the management spared no expense on the mattress sheets and pillows. the cleaning person kept forgetting to replace the dirty glasses with clean glasses and he-she left a cleaning rag in the room one afternoon. we waited -- minutes for our car only to find out that it had been sitting out front but we hadnt been called. but we were willing to overlook these mistakes because of how wonderful everything else was. better staff training would move this hotel to the next level and would make it a premier hotel. not only would i stay here again but i would be disappointed if i had to stay anywhere else the next time were in new york.',happy
id46094,' nice hotel with perfect location! - minutes way from fishermans wharf. big bedroom with a roll away bed. the staff where very accomodating. they recommended a nice family restaurant in the neighborhood. we are staying there again!',happy
id46095,' dinner is on the house - lasagna salad bread - wine & beer. no different than frozen lasagna but extremely satisfying. the location is close enough to get into columbus in @ -- minutes. so for business or pleasure you are a short distance from lots of things breakfast is far better than anything i get at home (lol) for travellers staying longer than - night the rooms are all equipped with small kitchens work center and bed of your choice. common areas include small tennis or activity court large chess board (outside) & indoor pool. unfortunately - no one else wanted to play chess. i will stay there again when i get back that way.',happy
id46096,' stayed at morgans from -nd - -th september ----. wow... where to start!? this was my first trip to new york and i would always try and stay in this hotel. when we arrived after a good few hours travelling we were greeted by william on the front desk who was so friendly and upgraded us for free to a suite! from our room (----) we had a fantastic view of the empire state building! room was a great size lovely living area and very nicely decorated. also one of the comfiest beds i have ever stayed in! the breakfast in asia de cuba was always really nice and there was pleanty of choice... especially for the bargain price of nothing! every day the staff were so pleasant wishing you a nice day as you left and when you returned asking if you had a nice day and what you had done which we found was a lovely touch. they were also always offering help with directions and suggestions for places to see. on the day of leaving as we had a late flight we used the living room to store our cases for the day and have a cup of tea and relax before our return home which is also a really great idea. all in all i would definately recommend this hotel to anyone.... it has a great location (only a few block from the esb) friendly staff and as it isnt a massive hotel it has a lovely personal feel to it. this was for us by far the best holiday ever and morgans was a big part of that.',happy
id46097,' two big factors for this hotel are friendly staff and location location location! right on -th avenue (at -- street) with a starbucks attached to the lobby; the empire state building is a block away while macy is the manhattan mall path station and broadway etc. are a handful of blocks away. plus the hotel is new -- no grungy carpets worn upholstery etc. -- with cool plasma tvs wireless internet included etc. and at least when i stayed there it was possible to get some great rates. however the room was small and i didnt believe it when another review warned that there were no closets -- figuring that really meant that the closets were teeny-tiny -- but it was telling the truth. there are a few large hooks with hangers however so it is possible to hang some things up. and perhaps some of the larger rooms at higher rates have more in them. what baffled me however was the complete lack of even one drawer (it is nice to at least be able to put away the socks & undies etc.); would it really be that expensive or tough to put in at least a small three-drawer chest of drawers? trying to completely live out of one is suitcase invites chaos; i was using the one chair as alternatively a clothes rack and table to leave my laptop on. perhaps the place is still a work in progress and the dressers were still on their way. regardless for the rate i found and with that location i would still consider going back!',happy
id46098,' i was here for a conference and was fully prepared to find an over-hyped average hotel geared towards mid-week business travelers (i.e. not bad not great) but i was pleasantly surprised. the wonderful location aside the decor is very cool and modern (but not overtly abstract or funky) service was impeccable and my room was super-clean and comfortable (that shower!). not to mention the meeting facilities were actually really great and the continental breakfast quite above-average. i would definitely stay here again....maybe next time ill even get a chance to try out the outdoor sundeck + pool.',happy
id46099,' the hampton inn downtown was great. the staff is so friendly and helpful. the hotel is in a great location especially if you love italian food. it is a block or two from little italy which has fabulous restaurants. the parking was only $-- and we never had trouble finding a spot. the hotel however was not sold out. the rooms are spacious and clean. bathrooms are large and clean. the hallways are in great shape and the carpet is clean throughout the property. breakfast was more than adequate with eggs sausage and gravy bagels toast cereal yogurt and fruit and juices. you can hear the trains. the first time we stayed we were in room --- a whirlpool room near the front of the hotel. i never heard the train past midnight. the second time we stayed in the very back right next to the tracks in room ---. it was louder but again we were not bothered at all by the noise. it was way more important to us to be in a friendly convenient clean hotel! i do not have one complaint abou this hotel.',happy
id46100,' we stayed at the western inn old town during mid summer and we found the hotel conveniently located within walking distance to the famous old town center and also the trolley station which was convenient as well. great mexican restaurants were also nearby. the rooms will satisfy your basic needs and are comfortable. there are danish juice and fresh coffee in the morning which is nice. the staff were pleasant and accommodating.',happy
id46101,' we got this through a random site and were a little disappointed initially but our expectations have definitely been exceeded. we did have to wait a few minutes to check in and the hallways are a little drab but otherwise it is a really nice place to stay. we asked for an upgrade because i needed space to work and it was $-- but we took it and it was well worth it. our room was huge (almost too big- the tv was a bit far from the bed) with a nice chaise a very comfy bed and a large bathroom. i wouldnt call it especially nicely decorated as it mostly was just pictures of chicago but it was nevertheless pretty tasteful clean and functional. service was prompt and friendly in all matters. a few details were missed such as a slow-flushing toilet a slow-draining shower and the lack of an ipod dock-modern radio. otherwise everything was spot-on. finally you can’t say enough about the location. right there for food transportation shopping everything really. as a chicagoan on a staycation i can say that this is definitely in one of the very best locations in the city right there with the ritz carlton and park hyatt around the john hancock building and on michigan ave. the view of the towering hancock was fine for us but i’m sure the lake and mich ave views are even better.',happy
id46102,' this is the sort of hotel you go to when you want to be pampered. from the moment you step out of your car they are there to help you and great you by name. the complimentary car is a blessing when you need to run errands around boston. the food - both in the restaurant and room service - is first rate - even if it is a bit pricey. the gym is small but the view is great and the equipemnt first rate. the beds are super comfy.',happy
id46103,' we stayed here for - nights. it was a last minute find as i didnt realise how exy accom was in nyc and how much it was booked up. very convenient location to two metro lines that get you pretty much anywhere in nyc. so location is excellent. we spent most time out and about so crashing for night was no biggie. wife didnt like it much thought she saw the ghost of a man who she suspects was killed there. private bathroom was clean. wasnt great value as we booked last minute (within - weeks) but it did us fine even travelling with a baby who slept in the stroller. it is not luxury by any means but provided and excellent base for touring nyc easily by metro. bed not that comfy. if youre happy to sleep basic in the city that never sleeps then stay here as it is convenient clean seems pretty safe and you can rest your head.',not_happy
id46104,' first of all i´d like to say that this is normally not the kind of hotels we are staying in but due to a last minute booking the ritz carlton was nearly as cheap as other hotels were so we dicided to enjoy some luxury. we arrived by car from ny (took us due to traffic about - hrs) and were when we finally arrived. we didn´t expect such a warm welcome. there were about - employees just taking care of our car and luggage. of course everyone wanted tip but it was nice anyway. we took valet parking as it was included in our package (first family package). the receptionist was extremly friendly showed us on a map where everything was located and guided us to the elevator where he wished us a nice stay and sent us to our room. exiting the elevator i suspected the worst as hearing children crying around in nearly every room. so all family first bookers are in one floor obviously. normally we should not complain as we booked it too but our child me was --. but we were lucky directly next to us was an empty room so we weren´t hit that hard by all the kids playing around in their rooms. arrived in our room we were suprised of the big bathroom with shower and bath tub seperated. nice! also the room was quite spacy with a big flat screen tv. internet was complementary in our package and worked well. allthough it appeard on our bill. short talk an it was removed from it. cleaning was ok exept for one day. we came back at -:-- pm and room was still not cleaned. complementary breakfast was great. but we made the mistake and rushed to the nice looking buffet at our first morning.... bad decission as the waiter brought a ---$ bill. nice one! we even asked a waiter if this would be the breakfast included for our room and he just sat us to a table for us the sign to use the buffet. valet parking in this hotel was an interesting experience... when we asked for our car to make a little tour we waited for -- minutes. even other clients who came after us got their cars. the boss of the valet parking system noticed us waiting for -- minutes and asked us what was wrong. after that two wrong cars were brought when finally (after searching the key by us(!)) we got it. checkout was short and simple getting the car this morning was not a problem at all. after all i can say that if you have the money to afford all the stuff (you have to pay for nearly everything) it is worth it as it´s real luxury. if you are saving money for your trip just to get in the hotel you will be disappointed. also as you are simply not belonging to the other guests. you just get the feeling of beeing treated differently especially by other guests who think are something special when sleeping in the ritz.',happy
id46105,' i just enjoyed a three-night stay at sf is hotel monaco. the attractive hotel is well located just off union square and within walking distance of many shops and restaurants as well as a cable car line yet it still is quiet at night. the building funishings and employees are wonderfully exceptional in every way! both public areas and rooms are furnished in a pleasing style that shows no signs of wear; employees are friendly polite and helpful; the entire facility is pristine and clean and the beds very comfortable. the room is bath was spotlessly clean. too there was the additional bonus of a help-yourself coffee tea and cocoa bar as well as the - pm gratis wine & hors doeuvres. super stay!',happy
id46106,' a refreshing change from big corporate hotels in this part of the us. hayes dolce mansion has an almost british colonial feel and is a great place to stay on business or pleasure. breakfasts excellent with wide choice and rooms huge clean and well equipped. spacious grounds make you forget you are in the heart of silicon valley! $-- cab ride from san jose airport',happy
id46107,' the hotel experience was top notch except for the fact that their ceramic floors in a tiny bathroom is a accident waiting to happen. not only did my fall scare me enough that afterwards; i was affraid to even step back into the bathroom it ruined a romatic moment i was having. the fall was not embarrassing because the possibility of killing myself ; the situation was clear that could have been fatal. i was slipping and sliding earlier with shoes on and i was careful stepping out of the tub after a bath. i really dont know how microtel can choose the beauty of ceramic floors over the safety of thier patrons. if u choose to stay at microtel please remember this review. four star rate that i gave is for everything other than safety',not_happy
id46108,' i had a recent trip with my daughters and we all felt the hotel was good. room was very spacious clean and beds comfortable. breakfast room is as described and we were lucky enough to be on the same floor as this so took food back to room. all food was very fresh! great feature having --hr tea and coffee available. streets around hotel were a bit shabby and dark so we did not feel comfortable walking in the dark. i would say a-----min walk from times square. staff very helpful and pleasant.',happy
id46109,' if you dont smoke you have to hurry through the lobby cause the smoke is really thick. so you get to your room and you smell like a bar. the food is obviously french so not that great in my opinion (no offense to the french!) - but the coffee is good. rooms are great but that smoke is a killer!',not_happy
id46110,' used to live in this hotel for several days in june ----. it was my first trip to new york and all i needed was the city itself you know: views walks etc. the hotel was a ---% hit! the hotel is location was amazing!!! beautiful grand central is adjacent to the hotel with direct corridor between them! short walk to a very inspiring and intimate bryant park -- minutes to times square - minutes to fifth ave etc. etc. etc. the rooms were more than just ok but i should admit - not exceptional. small bath tube broken plunge. asked service to mend it they just took it out =) but this is a trifle in comparison to a price you pay for the location. recommend this place to tourists who can survive without ritz-carlton =)',not_happy
id46111,' so this place isnt that great. my room was accused to breaking the window and they told us to pay a -- dollar fine. they had no proof that we broke something and we didnt even touch the window! at first they said it was the window screen. there were no screens on the windows. then they changed it to handle. a towel was also stolen from my room... bad service too. lazy staff. there was also a hole in the closet door... and the toilet didnt work properly.',not_happy
id46112,' ii had a very nice stay last year rooms and food well above average. i spoke to someone who stayed -------. the hotel was damaged during the hurricane. the roof top restaurant is closed due to damage. the new shula’s restaurant is supposed to be good there is ongoing work to the hotel',happy
id46113,' stayed at langham for a meeting. a conveniently located hotel very well kept nice staff. room clean and quiet! helpful staff. easy walk to amtrak which is nice. would definitely stay there again.',happy
id46114,' hotel mela is in the perfect location to times square and all the theaters and all the sites in midtown. this hotel has very reasonable rates and the staff is personable and very helpful. the rooms are just what you see on their web site. very clean and up to date. we called the concierge prior to our visit and he recomended a restaurant for our pre theater dinner and made the reservation for us. it was just perfct. i will stay there everytime im in nyc. i loved this hotel and i would recomend it to everyone.',happy
id46115,' great hotel -- friendly and helpful staff nice clean modern rooms. great location close to shopping movies and restaurants.',happy
id46116,' my family of two adults and - girls were very well looked after during our brief two night stay at the george in washington dc (not to be confused with the george wasington!) front desk manager michael made sure that we knew exactly where we needed to visit and gave us first class information and maps. the hotel is within easy walking ditance of the capitol and smithosian museums as well as the main union square staion (for subway and mainline trains).',happy
id46117,' this hotel was a great place to stay however future customers need to be made aware of presto pizza - inferno pizzeria - angelos pizzeria. this company is fraudulent and has bad health department records. they overcharge (adding hotel tax rates) and fail to refund any amount or give a credit. if you get a flyer under your door - dont call! only trust places located around the hotel and flyers with an address listed! we would definitely stay at this hotel again - staff was nice and having a bar in the pool was a nice touch!',happy
id46118,' stayed at the dylan this past weekend. the staff were very friendly and helpful the room was a good size (for ny) and was on a high enough floor that we couldnt hear the construction noises from the street below. the temperature control in the room didnt work the first night (it was a bit chilly) but was fixed within -- minutes of asking about it. great location. will be staying here again in may and im really looking forward to it.',happy
id46119,' never have i seen a tripadvisor ranking that was as much out of place (ranked -rd at time of writing) as in this case. sure the room was nice and the service excellent. however if you take into account that it the location is pretty far away from the hustle and bustle of most places in manhattan the breakfast is so-so and you end up paying $---- for - nights i can only conclude that you should avoid it like the plague. the only way i could recommend the hotel is if youre on a business trip and your employer is paying. otherwise there are much better hotels in nyc.',not_happy
id46120,' this is a beautiful hotel with a fabulous staff especially the front desk personnel! i highly recommend staying here to everyone who is visiting the austin area. thanks again for a wonderful experience!',happy
id46121,' the hotel was a long way from the downtown la and hollywood so you do need a car. i used public transport; all -- stops. service was very good as was the quality of the rooms',happy
id46122,' we recently stayed at the roosevelt at -- th and madison . the location is great . very close to grand central and times square . the rooms very large for n. y . we had - queen beds. . with lots of room . the bathroom could use some freshing . the wall paper needs fixing the fitness room on the -nd floor is open ---- and free of charge .the staff were very friendly and helpful. we took the bus to lga for only $--.--. each .this sure beats a cab.',happy
id46123,' we are diamond members of the hilton honors program and use it very loyally. this year we have stayed at conrad bali conrad hong kong conrad bangkok and waldorf astoria shanghai and are very delighted at being diamond members and the services we received however things are very different at the waldorf astoria. the pm duty manager acted like we were doing them a favor by staying at the wa. they wouldnt accept my booking due to it was under my husband is name although we have a joint diamond account. ive never had problems anywhere else in the world we have traveled to. there are plenty of better hotels in nyc for this price although i am a diamond member i highly suggest stay else where even at another hilton property in ny. the snooty attitude here is not very inviting. although people choose to stay here because of its old world charm i think wa nyc is out of touch with what is available in the service industry and other luxury hotels and what they offer. you can only rely on the waldorf name for so long.',not_happy
id46124,' the marriott in san francisco was absolutely fabulous - it made our trip to san francisco worthwhile for their service comfort and excellent style. their standards are the best.',happy
id46125,' i recently booked a hotel at the pacific inn hotel & suites in san diego. i booked the hotel - days in advance for a weekend getaway that my fiancé and i had planned to go to sea world. the room i booked was a jacuzzi suite. i booked the room via email at first then called to verify by phone. i called the woman - times to make sure that everything was set and expressed to her that i wanted to make sure i was definitely booked for the jacuzzi suite because that was the reason we chose this particular hotel. she told me everything was fine and we were definitely booked for the jacuzzi suite for the night we requested. my fiancé and i drove out to the hotel friday night (the night we booked) and upon arriving there the clerk at the desk was unprofessional from the start. she was on a personal call and did not hang up when we arrived; instead she gave us a quick greeting and handed us some paperwork to fill out. we had to wait for her to get off the phone before we could even ask her any questions. then after she asked for my fiancé is credit card she informs us that the jacuzzi suite was unavailable because it flooded a couple days before and that they reassigned us to a regular room with a king bed at a lower price. this was extremely upsetting because we had not even received a courtesy call beforehand to inform us of the difference. if we had we would have had the opportunity to book somewhere else. she apologized and said we were supposed to have received a call. she then let me know that she was the same woman i talked to on the phone all the times beforehand and she knew i had only booked because of the jacuzzi and said she was very sorry. at that point we asked the woman what jacuzzi room we would have been staying in and she told us there was only two jacuzzi rooms which she told us the room numbers of. my fiancé and i asked her if we could look at the jacuzzi room and she said that was not possible. so we asked to look at the room she reassigned us to before we decided if we were going to stay there. she gave us a key and we went to that room which was an average room. on our way down to the main office we could not help but notice that both jacuzzi rooms were occupied (which led me to believe the room we were originally assigned to was double booked). this was the second extreme upset. we then went down to the clerk and told her both jacuzzi rooms were occupied at which point she developed a little bit of an attitude and told us she knew nothing about that. i asked her how is it that she knew nothing about people staying in the hotel rooms and she said she had just got on shift and all she knew was what was in the computer. she told us there was an asterisk next to our name and it said (had to reassign to a different room at a discounted rate due to jacuzzi flood). when we asked her if we could see the information next to our name she refused and said she did not have the authorization to look into what someone else wrote (she needed their code to do that and she did not have the authorization to use someone else is code). this did not make sense because she said herself that it was right there on the computer screen but when we requested to see it she said that was not possible. at that point i began to tell the woman that the situation was very unprofessional and inconsiderate. we drove --- miles to get to this hotel and had not received any kind of courtesy call to inform us of any of this. yet our credit card was still charged a day in advance for the jacuzzi room (that according to the clerk was flooded a couple of days ago but according to eyes was occupied by others). the woman then told us that there was nothing she could do but offer us the other room at --.-- (which to me is not much of a compensation for our troubles and which is the same price that the room is advertised on the internet). she told that we were welcome to stay in that room or go someplace else but according to her everywhere else in that area was booked for that particular evening. we told her we were very upset at such poor business practices at which point we asked to speak to a manager. the women told us she was the manager. we asked to speak to someone above her and she told us there was no one above her. she said she was the manager and the owner. this was our final upset. i asked how is it that she is the manager and owner and knew little about what was going on in her own hotel. she then began to tell us about her personal mishaps (family problems) and how she had been very busy. i told her that it was unfortunate she had personal issues but that is supposed to be separate from her business. again she said there was nothing else she could do for us but give us the other room without a jacuzzi for the price she told us earlier. she said she did not have the authorization to do anything else. this made no sense if she was the manager and owner. my fiancé became very upset and began telling the woman about how ridiculous the situation was and how we were not going to stay there at all. the woman then refused us any further service gave us a refund for what she previously charged us for the jacuzzi suite and we left. my fiancé and i felt we were misinformed lied to inconvenienced not compensated and treated poorly. employees at hotel inn & suites san diego displayed extreme unprofessional behavior.',not_happy
id46126,' room was dirty - dirt on ceiling from the fan - filthy air filter and we had to request it to be changed. they gave us a room with a view of the parking lot and air conditioners on the roof and expected us to buy in to the time share. kids ran through the parking lot banging on cars and alarms started going off in the middle of the night. the parking fee is $-- per night which is pricey. no bell hop i had to unload our luggage. cracked paint and chipping in the bathroom. when we sat through the sales pitch they had another person who appeared to be writing when in fact she was taking notes in regards to our conversation. pics of all this attached.',not_happy
id46127,' can not beat the quality of the hotel for the price. somewhat uncomfortable to have to walk outside to get to breakfast buffet in adjoining property but would definitely stay here again.',happy
id46128,' fabulous room with the most comfortable bed we have ever slept on (and were seasoned travellers!) very nicely decorated - lovely bathroom with walk in wet-room shower and huge mirror. staff couldnt have been more friendly and helpful. great facilities in the room including wall-mounted lcd tv and we really do need to stress just how comfortable that bed was. nothing else has ever come close! our two negatives were: > fishermans wharf aint the greatest place in the world in all honesty. the one plus of this was that there was a tram stop just around the corner which made union street and china town easily accessible. > the diner ( knuckles ) didnt impress for breakfast - we tried it once and decided to go elsewhere from then on. could have been a one off but we certainly experienced better food in sf. overall though wed go back without a second thought - we really genuinely enjoyed our stay.',happy
id46129,' i have stayed at the metro four times in the last two years and each stay has been very enjoyable indeed.. i am a light sleeper and always e-mail ahead to ask for a quite room. whilst the responses i have received have been non-committal i have always been allocated a quiet room at the side or the back of the hotel. the complimentary breakfast is very good although the dining room can be busy. early risers will have no problems at all. there is complimentary tea and coffee all day in the lounge. this is a nice little bonus as it is great to sit and relax in the lounge after a hard day in nyc! complimentary wi fi is also a nice touch given the prices charged at some hotels. the location of the hotel is excellent. i have stayed at hotels in other parts of town but only because i was not able to get a room at the metro. when i do i find that i return to the --th st area to eat and drink at night. there are some great bars. o’reillys a few doors down the street is worth a special mention as does the heartland brewery at --th and -th. you will gather that i like my beer! macy’s is just a stones throw away and a short walk up -th avenue takes you to times square. there is also a subway station at the end of the street. the staff are very helpful indeed especially matthew the doorman. the rooms i have been allocated are always clean and tidy although not particularly big. this is not however an issue for me as they are more than adequate and i am only in the room to sleep or freshen up. if you arrive at jfk by far the quickest and cheapest way of getting to the metro is by airtrain to jamaica and then long island railroad to penn station. it is only a short walk to the metro and saves all the hassle and expense of waiting for a taxi. i would recommend the metro without any hesitation and hope to be staying theer again before too long!',happy
id46130,' this particular motel was nearest to a special event. this motel charges a security deposit. they will always steal your security deposit if they can get away with. i did not even use the refrigerator the stove the microwave the iron or the dishes. neither did i damage the property in any way. there was however some pre-existing damage like scratch marks on the kitchen table the phone was marked up etc. when the time came for me to check out i found that the office was closed. so i used the courtesy phone adjacent to the office. the woman who answered directed me to put the keys in the chute or leave them inside the room i vacated. i simply put them in the chute. i asked her what would be done about the security deposit. she they would mail a refund.. i found out later that this was an outright lie. when i called the motel later i was told they were not willing to mail the refund. i live about --- miles away so going back to san antonio makes no sense.',not_happy
id46131,' my siblings and i booked la luna for its proximity to kaiser hospital where my dad was having surgery. i can not tell you how pleased we were with booking la luna which was an unknown hotel to us. first off great location. it is right in the heart of the marina district and very close to the golden gate bridge. there are many restaurants pubs grocery stores movie theaters and liquor stores within walking distance. also a walgreens is right across the street. the help at the front desk was second to none. i didnt get all of their names but one front desk worker stood out. his name is kabul and he was amazing to us. the room was very comfortable and i would recommend requesting a room in the back if possible. parking is free! yes there is free parking in san francisco afterall!! the bedding was very comfortable a medium sized fridge was in the room and the water pressure in the shower was perfect. breakfast was just toast-english muffins juice and fruits but still good. and for the $$$ you cant beat it. thank you la luna! our family will recommend this hotel to anyone who asks and we will be back.',happy
id46132,' one of my favorite places to stay in chicago. the hotel staff is genuine the rooms are spacious and clean mid-century modern with softer lines. i love their beds and the blackout shades! great location for business and pleasure.',happy
id46133,' check-in was great front desk clerk (nightshift) offered friendly service . housekeeping knocked on door for service when do not disturb sign was displayed apparently someone took the sign down (went on for - days we were there).we used hotel phone to call for pizza close to hotel -- cents local charged $- on bill (charged as long distance) management waived fee when confronted about error. overall hotel appearance was nice &i would return',not_happy
id46134,' pretty hotel super location (- block from carnegie hall - blocks - straight shot to rockefeller center and radio city music hall). checkin and checkout were cramped (very small lobby) and slow. from the other reviews here it sounds like the rooms vary a lot in size. ours was fine. it was at the end of a hall (#---) so that may have helped. bathroom was tiny without a lot of place to put things but still ok. bed was very comfortable. furniture is dated and a little worn (i agree with the other reviews) but the room was clean. our room had a small dressing area beside the closet with plenty of room to open suitcases. we didnt care about the furniture bathroom size etc. but there were two things that really bothered us. first the rooms dont have coffee pots. there is a starbucks - block away but it was snowing and windy outside (a rough hike in the morning when it is below freezing). we ordered a $- pot of coffee from room service each morning and they tacked on a service charge (final cost was $-- per pot). second it is easy to get an elevator in the lobby but almost impossible to get one from your floor upstairs. and the tiny elevators hold only - people with luggage (maybe - without). we were on the -th floor and always took the stairs down. if wed been on a higher floor (there are --+) it would have been a problem. that said we would stay there again (mainly because of the super location) but it would not be my first choice if i could find another place at a similar price.',not_happy
id46135,' if you are looking to walk to everything on the riverwalk this is the place! located on the riverwalk wyndham remodeled an antique bldg and made suites! city life means you walk to everthing within minutes! no cabs needed. no car needed. wyndham has a shuttle! if you like the resort lifestyle try this for a change! we did and were not dissappointed. full kitchen full baths with whirlpool tubs and the -th floor suites have a hot tub on the balcony. yes the entrance is off an alley but all is safe and easy to use. as a wyndham owner i would recommend this. again not a resort but a nice week was had by all.',happy
id46136,' the room (and the king size bed) was comfy and clean and the workout facility was nice. i didnt really try the food but i really enjoyed my stay.',happy
id46137,' the two girls running the breakfast did a superb job. customer service was extraordinary. the hotel building is older but clean and well maintained. the beds were wonderful. i was very satisfied with my choice. the hotel next door had a restaurant withing walking distance. i received special treatment there also for being a laquinta guest.',happy
id46138,' stayed in a presidential suite with my wife and -- year old daughter. amazing suite has full living room dining room even a small kitchen with fridge microwave and coffee maker. nice bedroom with comfy king bed and a jacuzzi tub in the bathroom. all staff were very courteous and responsive. on-site world-class restaurant (triomphe) a great little diner a few steps down the street and many stores-restaurants within a block or two. only a block and half from times square yet fairly quiet location. we easily walked the - blocks to up -th ave to rockefeller center even in a snowstorm! great place to stay highly recommend the iroquois!',happy
id46139,' i would agree with the reviewers who applauded the edison for its location. it could hardly be better. and the staff was friendly enough. but oh my a lot of things have to be overlooked if one comes away from this hotel feeling positive about the experience--like dimly-lit hallways and rooms stained carpets beat-up furniture abrasive towels; hard flat pillows; a hair-dryer that doesnt work a toilet that doesnt flush properly and a barely adequate air-conditioner to name a few. the edison reminds me of european hotels i used to stay in in the ----s the ones that cost $-.-- a night. they were shabby but they were cheap so we just laughed at the sub-standard quality. i realize that $--- for a double room is inexpensive by nyc standards but when i pay that much money i am not amused by inconveniences and discomforts.',not_happy
id46140,' i stay at the hudson every few months and absolutely enjoy my experience each and every time- it is truly my home away from home! the staff know me by my first name and acknowledge my repeat business with great service. the location is perfect and in walking distance to so many great places. the staff are very friendly and the property offers everything i require for comfort and convenience. there are great rooftop patios and the restaurant (that used to be the set for sesame street) has great hours and really good comfort food. i have recommended the hudson to many friends who also thoroughly enjoyed their time there..',happy
id46141,' ive stayed here about - times for business once for a week. the location is convenient and the rooms are fine. room service is okay but boring just the standard salmon chicken steak that are okay but nothing special. the biggest problem ive had is with the room assignment. i usually pay extra for a larger room and a better view. once i got a queen handicapped room with no view. the claimed it was an upgrade since it was on the club floor but it was cramped. they explain the cant guarantee room type but it seems to me that if they are willing to charge me extra when i reserve a corner suite with a king bed i should get that. valet parking it is -- dollars which seems high for what you get. i know it is a city but it take ----- minutes to get your car and you leave a voice mail to tell them you want your car because no one answers.',not_happy
id46142,' it took over an hour to check in due to a room mix up. once arriving in our upgraded room we found it to be very disappointing. it was very cramped the floors were dirty. our feet and socks were black in minutes from walking around. the beds are uncomfortable and hard. the bathroom didnt seem remodeled at all just repainted. the location was very convenient. we were able to walk to the beach and pools. we also were just minutes from sea world. it is not a four star hotel and is over priced for what you get.',not_happy
id46143,' from the time that we entered through the door at the w-dc we were greeted with warm smiles from the staff and first class accommodations. after checking into our room (with a great view) we headed to the rooftop for cocktails and a light lunch. again the view is fantastic! we had a great lunch which i felt was very reasonably priced for the city and great service. i found the entire staff at the w to be very helpful and friendly. our stay at the w was worth every penny and i have recommended staying here to all of my friends and family.',happy
id46144,' i traveled with my husband and - years old daughter. we stayed - days and - nights the room was clean the bathroom impeccable we have the spg membership that gives us access to specific floors but i do hope all the rooms were as clean as ours; it has an empty mini fridge that was very useful. the beds and lining smelled clean and wifi is free. at night we could hear the guests on the room beside us we were lucky they turned off the music around -:--pm and the air conditioner is loud but a lot of hotels of the same category have the same conditions so nothing that should surprise us. we took breakfast at the hotel - day and i was not impressed there is a dennys walking distance that could have been a better choice. we used the pool - evening keep in mind it is a small pool but it was nice and clean until it got completely packed. one thing that really annoyed us even when we knew about it was paying -- dollars a day plus tip for the valet parking on top of having to wait every time we used the car. not sure why four points do not buy the lot beside them where we could see the valets will park the cars when their tiny lot is full. it is - blocks away from the river walk but keep in mind that the river walk is huge and this location is not at the center of it and unfortunately at night there are homeless people around the area but we were not walking late night so we did not feel unsafe.',not_happy
id46145,' this hotel is located on connecticut avenue nw about a - minute walk from the north exit of the dupont subway station. my room was clean and appeared to updated it had a large flat screen television and the bathroom was nice. the rooms was not extraordinary but it was great for me and my wife for a two night stay. the hotel offers free computers and printers in the lobby and free internet access in the rooms. the hotel is located in the dupont circle area which is packed with restaurants and close to many embassies. this was an excellent location for a stay in washington d.c. the museums white house washington monument etc. are all within a -- minute trip on the subway. i got this hotel for $--.-- per night on priceline. it was an excellent value. no complaints. nice clean good hotel.',happy
id46146,' just one word = terrible. i read many reviews before our stay and became very convinced that the hotel would be great. i booked for - nights and got a pretty good rate for the queen- pod. we arrived at the hotel in the evening after a -h flight and some hours immigration queuing. i had asked the hotel for a quiet room in forhand to make sure we would get some sleep. the room was really small and had a window to the bathroom?! why?! our room was located in the ninth floor so i was sure it was going to be silent. but outside our window there was a huge chimney and about - ac-devices that made a horrible noice. it was like staying inside the engine room of a passanger boat. we tried to get some sleep in the hard-as-concrete bed. when the time was --:--am and we had slept about a blink of an eye i went downt to the reception and informed that we were going to change hotel. the decoration and lightning in the corridor were straight from some brothel they even had half nude people running around. the only good thing about this place was that they didnt try to argue when we wanted to leave. do not trust these reviews the only thing this hotel is good for is arriving dead drunk and leaving with vision impairing day after.',not_happy
id46147,' i initialy stayed in this hotel two years ago on a christmas shopping trip with my mum ( aged -- is and a young -- is) the location is fabulous with easy access to the downtown areas soho east and west village etc and the shopping around rockerfeller centre to the north. it is right on macy is doorstep which was handy given the three day snow storm that blew in with our arrival. the hotel itself is shabby but is currently under renovation. our room on that occasion was tired looking but clean. the bathroom was fine...black and white ---- is style ( original maybe?) but lots of hot water good shower and clean white towels daily.there is a coffee shop in the lobby that does good english breakfast tea for uk visitors in the morning and a bar restaurant that does good food for evenings when the weather gets the better of you my mum has since returned on two occasions both for shopping and sight seeing and has just returned from another christms shopping trip.( no funny smell) again she was in an unrefurbished room but found it comfortable and clean. in short this is not a hotel for a luxury trip or romantic weekend away. it will remind you of the shining but if all you need is a comfortable clean place to sleep in a great location this is fine. after all the money you save on the hotel can help with the shopping!!',not_happy
id46148,' i cannot say enough good things about my stay at the blackstone...was here on business in mid-october...absolutely everyone working there treated us so wonderfully...i had stayed at the palmer house back in march and the service didnt even begin to compare...if you have a choice choose the blackstone...youll be very impressed!',happy
id46149,' when i first checked in i felt as if i was on top of the world. this was the most gorgeous hotel ive seen in a long time. it was beautiful first rate first class...later on that night the nightmares started. after waking up in the middle of the night to use the bathroom. i noticed blood on my pillow i thought this was strange but shrugged it off afterall this was a first class hotel of course the pillow wasnt dirty when i laid down. then that when i noticed small bugs crawling on my pillow then a larger one was there too. i took the pillow to the bathroom to kill the bug and noticed when i squished him he was all blood. then it dawned on me wow!! bed bugs. i then went to pull back the covers and lord behold they were all over the sides of the bed. i called the front desk and they sent up security to move me to another room. he called the front desk and told her they were infested with the bugs and that he was taking the linen off the bed this probably infested othe rooms too apparently they were in other rooms. he said the entire floor may be infested mind you they moved me to a room next door on the same floor. i was too scared to go back to sleep afraid they would be in ths room too i tried to go to sleep but it was difficult because i was frantic and scared out of my wits!! i finally dozed off then i felt something crawling on my arm. my god it was another bed bug. they were in this room too!! i jumped up took a picture of the bug and covered him with a glass. called the front desk and told them bugs were in this room too. mind you i was put on hold then someone finally came back to the phone and said the manger would call me back well it took her about ----- minuted to call me. it seemed like an eternity. she said she could not reimburse me because the room was paid for thru travelocity and they would give me some some sort of coupons or something like that well i wasnt listening all i wanted was to get out of that bug infested room. she said she could only move me to another suite. the suite in which i was staying was beautiful and the next was they moved me to was even more spectacular and on another floor. they sent yet another person to move me to another room and he tried to make me fell better by saying the bed bugs doesnt mean the hotel is unclean well i know that but that still didnt make me feel any better i was shaking like a leaf on a tree. my experience after that was terrible i didnt enjoy the beautiful room they put me in with the garden tub (premier im sure) all i wanted was to go home. the friend who paid for my trip felt bad and was apologetic but it wasnt his fault either. the staff tried to tell me that the bugs were probably brought in from travellers from new york and other northern states. well that didnt help me either. i have never experienced such a tramatic experience in my life at a hotel especially of this magnitude. i was paronoid and tramatized for days. i couldnt sleep when i returned home thinking they may be in my clothes or lugguge. i left my luggage in my car for a week took my clothes off when i got home and washed them. im still scared they could be in my home. ive had nightmares and still cant sleep through the night without waking up and looking through my bed for the bugs. i hope no one ever have this experience....be warned and watch out for the bed bugs!!!',not_happy
id46150,' i stayed for - nights for a work trip. this place is an ideal location to explore hollywood. you literally walk out of the lobby and onto the walk of fame. my room was bigger than other la hotels ive stayed at and very comfortable. all the amenities youd expect from a luxury place. the pool and library bar were both full of my kind of people. ill stay here next time im in town for work.',happy
id46151,' im and elite member so our room was ready at -- am when we arrived. great room large and very comfy beds. the location is great a few blocks from the subway and near shopping and theaters. will definately come back!',happy
id46152,' awesome location close to convention center great food and friendly reception gave me the room before the checkin time as he saw how tired i was. the rooms average size comfotable showers and walking distance to lots of restaurants. overall great experience',happy
id46153,' my boyfriend and i needed a room for only one night. we had a concert to attend in the west village and knew wed be out very late and didnt want to drag ourselves back to new jersey at -:-- in the morning. i work down the block from the wall street and and pass it daily. since i know the neighborhood so well i realized it would be very quiet in the morning something which was going be important to us since wed be getting in so late. i called the hotel directly and when i mentioned i work in the neighborhood they reduced the rate of the room and gave me a king for a queen rate. i checked in during my lunch hour (barely a - minute walk if that). i was given a room on the -th floor however it was directly across from the elevator which i anticipated as being problematic in the morning with it dinging as people would depart and enter it while we were trying to sleep. i went back downstairs and presented the problem. the woman at the front desk was very nice and understood. she had another room a corner king which she graciously gave me at the same rate. it wasnt quite ready so i went to grab some lunch and came back --- hour later. this was room ---. just lovely overlooking stone street and south william. very quiet spotlessly clean well maintained on all accounts and nicely sized (there is a hall area you pass through which gives a better sense of privacy to the room). furniture placement is somewhat tight so it kind of hard to get to the windows to adjust the curtains but that is only a minor issue. heating was a slight problem it just never seemed to really warm up but then again we had left it on -- degrees when we went out and weret there long enough to see if it ever got any better once we did turn it up higher. there was a refrigerator provided under the tv. bathroom is small (expected it is an older building) but very well appointed. there is an extra telephone in the bathroom. one thing missing was hair conditioner. i dont understand why they give you everything else imaginable but leave this out. most woman particularly find this a necessity it is nearly impossible to brush your hair out after showering without it and surely it cant cost that much more to supply it. closet space on the small side - again old building but it was fine for us. bed was amazingly comfortable really nice linens and good pillows (im very picky about my pillows). there was a small continental breakfast provided; better than decent pastries ok bagels (not the best but passable) some cereal coffee etc. there is limited room service available - no breakfast. be aware that this hotel is in a business district although there are some residences in the area also. at night it will be difficult to find anything open if you need snacks so make sure you stock up in the daytime. overall we were very pleased and if we ever need to stay in the city again id pick the wall street inn for sure. there is no reason to stay mid-town where it is ridiculously noisy when you can stay downtown in this nice little enclave.',happy
id46154,' this was a really wonderful hotel located very close to fifth avenue. it is located between fifth avenue and park avenue! not only was it in a great location it was also a wonderful hotel. upon walking in to the hotel the staff were all very friendly and accommodating. our room did not become available to us until an hour after the normal check in period and the front desk apologized profusely as well as provided us with a complimentary bottle of wine and chocolates. in addition the room was very clean and nice. there was a little mini bar refrigerator and microwave in the room. in addition there was a wonderful breakfast everyone morning and little snacks provided in the afternoon. it was a really great hotel and we would definitely stay there again!! in addition there was a fabulous little italian restaurant right across the street from the hotel. definitely try it out one night! and definitely stay at this hotel!!! :)',happy
id46155,' we stayed here for a supercross event even the maid was extremely friendly! when we checked in they were really friendly and helpful to change our rooms around to accommodate last minute reservations. i really recommend staying here whenever your in the mission valley area! hector the general manager rocks!!!',happy
id46156,' i visit this hotel very often and am always greeted by name. the staff really makes me feel like im coming home. (thanks dj shin robert elizabeth natalie and katherine) this really is my second home. however it just isnt me they treat all of their guest the same way. everyone always has a smile and willing to give a helping hand. they recently renovated the gym so they have new machines and weights. the rooms are very spacious multiple tv is working space large couch and a roomy bathroom too. it is conveniently located to major freeways but far away enough you wont hear any of the traffic. restaurants bars grocery and drug stores are a - minute walk to westwood. but dont forget about the hip bar they have downstairs. and if you forgot something the whenever whenever will get you what you need right away.',happy
id46157,' this is the first time i have stayed at this hotel. i usually stay at hotels with a little more and a little more expensive. i have to tell you i really loved staying here. the room was very clean and the bathroom was clean. i usually remove bed covers when i stay at a hotel because you never know who may have stayed there before you. also hotels are notorious for not washing the comforter. this was not the case this time. i did not pull out my own bed covers at all. i do however have two complaints and one suggestion if you stay here. i’m not saying that all the rooms have this problem but the iron in my room leaked while i was ironing my pants for a class the next day. also the centennial breakfast is a little on the skimpy side. don’t get me wrong the food is what you expect for a continual breakfast. the briskets that you can get thought are of the same type that can be found at a convent store. please have the kitchen prepare the biscuits next time and then have someone there to serve them. the beagle i had was great. now for a suggestion if you decide to stay here. try to get a room located in the rear of the hotel. there is a major road in front and a major road on the side. my room was in the front and i heard every car that went by. loud mufflers are definitely in again. but by far this hotel was great; the customer service was great and friendly. about -- min after i settled down they called me on the phone to see if everything was to my liking. that’s great service. i didn’t know about the road thing till i tried to go to sleep. defiantly stay here',happy
id46158,' ultra cool hotel with a great staff and superb barkeeper! a bucket list hotel for sure!',happy
id46159,' my wife and i stayed in the hotel during easter break to visit our son who lives in the city. we were looking for a reasonable price and a property close to his apt. in nolita. we were thrilled with the location in tribeca the size and comfort of the room and the price. ive rated them down on service a bit only because the in-building restaraunt was undergoing a change of ownership at the time and wasnt open for full service as had been the case prior to the change. all in all the desk clerks were great and the doorman always helped to get us transportation and directions. felt like a very safe hotel in a very pleasant (albeit a bit out of the mainstream) area.',happy
id46160,' good size room and good size bathrom. we paid for a king size bed & got that. a laundry is also available on site and you have free wifi. the food & service at the restaurant is great with good choices & also a great hour. heather served us each time we were there in the evening-late at night she was fantastic offering suggestions where to go what to see & how to get around as we didnt have a car. we always ask the bar staff where they go for a nice lunch -dinner not necessarily where the tourists would go. heather also arranged kr (taxi driver) to take us when we needed a taxi & he was excellent with prompt & reliable service & a very friendly & helpful man. a short walk to the ballpark and all the action. the hotel gets very busy if a baseball game is on. if you go to the ballpark on a friday night they have fireworks. we also ate at greektown which you can walk to or get the people mover for --c a ride. it is a raised monorail that takes you around the city quick & easy. we ate twice at red smoke bbq in greektown. food was excellent & the staff very friendly & helpful. would recommend it. we also went on detroit princess dinner cruise which we though was great & good value for money. we visted the motown museum which was great. overall a great at this hotel and we would stay again at this hotel if were back in detroit.',happy
id46161,' this hotel is in a great location and was very clean. the lobby area is beautiful. our room was well-appointed with a huge king-size bed. the only problem was the very slow elevators. if youre going to a meeting give yourself extra time or just take the stairs.',happy
id46162,' stayed in mid-may for one night. very conveniently located. called for shuttle came in several minutes. very fast professional check-in. good food in the restaurant. nice room. quiet. comfortable beds. the best jacuzzi i ever seen - the right temperature very powerful jets. good pool. free coffee in the lobby in the morning.',happy
id46163,' we enjoyed our stay at this hotel but found the walls between rooms to be surprisingly thin and we heard a lot of noise from the neighboring room. we even got an upgrade to a suite (because of the noise) and found that we could hear our neighbor is phone conversations and tv usage. hotel was nice and relaxing otherwise.',not_happy
id46164,' stayed between --th---th nov ----. enjoyed every minute as this was our -st time in new york. the views were out of this world this was an extra bonus for us. great location in easy reach of main attractions. friendly staff easily a - star would highly recommend and return to this fabulous hotel.',happy
id46165,' booked this hotel through priceline on one of the busiest conference weekends in the city. the front desk gal couldnt have been nicer. she set me up with a corner room and was genuinely interested in helping me out. the rooms are very nice and by far the best bathroom of any hotel ive stayed at in chicago. a huge walk-in shower with hand-held and a ceiling-mounted rain shower head. just great stuff. elegant clean friendly and high-end says it all about this hotel.',happy
id46166,' recently stayed at the hotel icon in houston and found it extraordinary ! when you do a lot of business travel as many of us do it is great to find a place with personlity and class. also a terriffic bar world class restaurant and you can even get a massage in the spa (next time !) and terriffic work out equipment for a botique hotel -- best ive seen. plus it is a bargin currently (i guess cause of downtown houstons occupancy ?) ---- highly recommended',happy
id46167,' we wanted a place close to the museums and attractions near the space needle and took advantage of the hotel is king tut package. the hotel is literally two blocks from everything and the price was better than others we checked out online. we parked our car at the hotel and did not have to move it for the entire time we were there (- nights). one of the big advantages to staying here for the king tut package is that it gave us vip tickets which meant we could go see the exhibit any time it was open rather than have a date and time specific ticket. the motel room was clean and adequate but we didnt spend much time in it. the view from our room was pretty blah - overlooking a parking lot except we did get to watch one of those really big building cranes in operation. be aware that at least this part of seattle seemed to be in construction mode. it was not the hotel is fault but we were awakened at - am one morning by non-stop jack-hammering in the street and even earlier a second morning by the arrival of the garbage truck. on the plus side the room had a refrigerator microwave and an arm chairm but the bathroom was tiny. (dont try to sit on the toilet and close the door all at the same time!). cant comment on the maid service other than to say that they did respect our privacy and did not clean the room since we put out the do not disturb sign. they did leave us a note each day telling us that if we did want anything serviced to just let the front desk know which i thought was a nice way to handle it. we had breakfast in the hotel restaurant each morning for the convenience and because the first day it was part of the package. there was a good variety from make-your-own breakfast burrito or waffle to oatmeal bacon etc. -- although it was the same exact choices each day which got a little boring by the third morning. breakfast was about $- we had family stay at another hotel in the area earlier in the year and they were surprised it did not have air conditioning. this hotel did have air conditioning and it worked fine. again definitely an adequate place reasonable price (for seattle) and super location.',not_happy
id46168,' staying here for - weeks through work. when myself and - other coworkers arrived the first night we came to find out we didnt have fridges or microwaves like hr stated through our work. after a quick call the staff arranged so we could put anything we needed chilled in the kitched fridge for the night while they sourced rooms for us to all switch to the next day. breakfast is decent. a little variety once in a while with french toast instead of eggs. sausage links potatoes and-or sausage patties are often. waffles are better if you leave them in another ----- sec after the timer goes off haha.',happy
id46169,' first i must start by saying tammy at the front desk was great so sad such a great customer service in such a crap hotel. bath was in such a bad condition i wanted to wear shower shoes. electrical outles did not have covers (specially in bath) internet???? do not bother...is so bad...and if you call the support number (is an outsite contractor) they will tell you -. go to lobby -. all systems are good (but neither my tablet laptop or cell will connect -. they are working on it i had to check out early because it was a waste of money.',not_happy
id46170,' stayed for - nights - absolutely great location close to times square -th avenue shopping and restaurants of -th avenue (which are sensational). bed was fantastic - pillows soft but you just order more sheets crisp and clean. room was small but well appointed and have plenty of storage space for clothes and bags. only negative was our shower - the water restrictor made it almost impossible to get wet. if you enjoy a great shower after a long day of sightseeing then maybe talk with management it could have just been our room. staff helpful and considerate.',happy
id46171,' just finished a long weekend at tih increadibly quiet great location if you are in chicago for business or tourism.',happy
id46172,' met here with friends from all over u.s. and canada. we were treated like royals and well advised of local attractions by staff. rooms very clean and comfortable...',happy
id46173,' this hotel is nicely located for travelers to silicon valley and it is reasonably priced. the location is close to downtown san jose and the pavilion as well as the central san jose train station for trips into san francisco or the east bay. the hotel does have an ok continental breakfast with some hot food as well as free wifi (very slow and sporadic wifi i need to add. more like dialup speeds). hotel staff were friendly and my room was clean. i read other reviews that mentioned groups of people outside the hotel. during my stay there were british and australian travelers that seemed to spend a lot of time at the tables outside. it didnt bother me. very convenient location for san jose light rail and close to major freeways.',happy
id46174,' my wife and i stayed at the omni in indy sat oct -- thru mon nov - ----. we were in town for the colts vs --er is game. the people at this hotel were awesome!they were pleasant and always asking if they could do or get anything for us. the bar and restaurant were very nice! i highly recommend the breakfast there. the location was unreal!as said before you could walk straight from the hotel into the circle city mall which would take you all over the downtown area. i had - concerns that i actually sent to the omni first the elevator was really shakey and made many people nervous. secondly the room was very small clean but small. my friend stayed there a couple of weeks ago and he said they had double queens and his room was niced sized. however ours was a king and it was small. we would stay here for sure no questions asked when we are in indy again.',happy
id46175,' stayed here during comic con international - hotel was packed all weekend but the staff did a good job of being warm and accomodating despite the hectic nature of the event. i recommend requesting a room in the north tower if available - they are somewhat larger than the south tower rooms and include a balcony. we had a city-view room and some noise from trains on the nearby tracks but not so loud as to keep us awake at night (this can be a problem on the --th floor and below from what ive been told). pool is fantastic only wish it was open a bit later at night.',happy
id46176,' the pod is exactly what it claims to be. affordable space efficient accommodation in a great nyc location. anyone that complains about it being too small cant have read too much about the hotel. it never professes to be large or extravagant and you dont need it to be. i suspect if you were staying for an extended period of time you might get sick of not having quite as much room but i stayed here for - nights and was perfectly . you get a comfortable bed some under bed storage toilet sink hairdryer tv and usually a desk and chair. i would definitely recommend a private bathroom but by all reports the share bathrooms are clean and your in room screen tells you when they are available. i had originally booked a shared bath but after a long trip asked for an upgrade and was prepared to pay the difference. i was given the upgrade at no extra cost! wonderful service. i was on the -th floor and had a wonderful view of the city from my window. couldnt have wanted more! just down the street (towards -rd ave) is a pax wholesale foods which sells great fresh food sandwiches fruit and pastas for a healthy alternative! the pod also has free wifi which is a big win - other hotels charge $-- for -- hours! there are - nearby subway stations and it would probably take you -- minutes to walk to -th ave. it is also in a great location out of the way of all the rush of times square. will definitely stay here again. it is not the luxury of other hotels in nyc but youre not paying for that either.',happy
id46177,' my husband and i were attending the taping of both jay leno and lopez tonight and couldnt have been more pleased with the choice that we made. from the moment we walked into the lobby someone was there to direct us to the front desk. the gentlemen at the front desk was very gracious and walked us to the elevator leaving us feeling completely welcomed. our room was an alcove room with a bank of large windows that gave us a beautiful view of the hollywood hills and universal studios. at night the view was even more amazing! the room was very spacious clean and comfortable with a small couch a desk armoire and king size bed. the bathroom was also very large and had a vanity area set apart from the sink which i loved. it was a great spot to get your make up done. the best part of this was that the location couldnt have been better. we were just a few miles away from the wb and nbc studios. we walked over to the city walk for dinner or coffee and loved that we didnt have to deal with la traffic! the only bad experience we had was with the starbucks in the hotel. it is not an actual starbucks cafe but it serves starbucks coffee. we noticed the difference when we ate their moldy bagels which were also small and vastly overpriced. i would stay away from this starbucks and walk over to city walk where a real starbucks had beautiful baked goods and reasonably priced oatmeal. otherwise i would gladly stay there again and would recommend it to anyone.',happy
id46178,' this hotel is in a great location centrally located for using public transportation and walking to most areas of the union square and chinatown areas. there are bus lines and cable car lines very close by. the restaurant attached to the touchstone is excellent. it has a pastry bar as well as a full line of sandwiches and jewish deli items that all sound delicious. i will definitely return just to make sure i can try more of the food provided by david is deli. the hotel offers a comfortable bed i felt safe there and the amenities were first class. i would recommend this hotel to anyone who is familiar with comfort and efficiency as the europeans offer even while in san francisco. it is fantastic!',happy
id46179,' very comfortable beds central location close to arts district in downtown dallas large tub and a great night is sleep. the breakfast hour and milk and cookies make it a great value.',happy
id46180,' we have stayed at the benjamin three times in the last year and are planning our fourth trip this fall. it is our favorite place to stay in nyc mainly because they have the best and friendliest concierge service! my only complaint is that the sofa beds are uniformly terrible. an extra nice pillow service does not make up for a terrible mattress. our young adult daughter lives in white plains and when she has traveled in to see a show with us she will often choose to spend the night with us instead of taking the train home late. we have taken to reserving a roll-away because of the poor mattresses on the sofa beds but that is an additional charge.',happy
id46181,' lets just start by saying location location location!! this grand little hotel is truly a diamond in a gem of a city. my husband and i arrived to celebrate our -th wedding anniversary at the mayflower park for a stay of - days. we were impressed from the moment we set foot in front of the hotel. we were met with a smile by a friendly doorman who welcomed us. we had arrived at -:-- in the morning very tired and needing a good nights rest. the gentleman at the desk also gave a a very big welcome and proceeded to check us in quickly and afficiently upon hearing that we were there celebrating our anniversary he gave us a certificate for - free cocktails in their wonderful martini cocktail lounge. what a nice way to start our stay! we found our room a mini king size suite to be beautiful comfortable very clean and quiet. the next morning we had breakfast in their restaurant anduluca. the breakfast choices were wonderful as were the wait staff. the breakfast was also included in the price of each night we stayed at the hotel which i must say is the best deal in town. each morning we had a delicious breakfast which was prepared to a tee(my favorite being the stuffed french toast yum!!) and some great conversation with the wait staff. they were always helpful with ideas of things we should do or seeand all their recommendations were great. it was a nice way to start our day. the concierge sean was also extremely helpful and knowledgeable. he made reservations at - of seattles finest restaurants for us and we loved them both. lets get back to location. this little grand hotel is right in the hub of all that is going on in seattle.shopping surrounds youfrom nordstroms macys to the world famous pikes market which is only - blocks away. great fun at pikes and we visited it every day. the hotel is also conveniently located - block from the lite rail which is a great train ride that takes you to and from seattles seatac airport. it costs only $-.-- each way and we found it to be clean and comfortable. what a great perk as a taxi ride from the airport can cost around $--. we made use of our certificate for our - free cocktails at olivers their martini cocktail lounge and once again were so with the service and genuine friendliness of the staff. the drinks were delish! the mayflower park is attached to westlake center where there is a shuttle that will take you to the space needle which is just a short - minute ride away. you cant ask for more than this hotel offers. they are truly a great example of what a hotel stay should be like. we would recommend this hotel without hesitation to any one staying in seattle. p.s. we never experienced a long wait for the elevator which was mentioned in some of the other reviews!',happy
id46182,' my friend and i were in charlotte for a conference on september ----- ----. on the recommendation of tripadvisor i booked us for one night at the dunhill. i couldnt have been more pleased. the staff is extra friendly and helpful. when we got to our room we noticed that there was quite a bit of noise coming from a club adjacent to the hotel and we had to be up very early the next morning so we asked to be moved to the other side of the building. they immediately moved us in fact they moved our bags for us while we went out for dinner. the rooms are beautifully appointed and the bathrooms are large and very pretty. the only recommendation we would have is that they need more towel racks to place used towels on. the complimentary chocolate covered strawberries waiting for us in the room were a nice treat. parking conveniently adjacent to the hotel is free with validation by the hotel. their restaurant offers a great breakfast for $-.-- and the lunch was also very good but stay away from the shrimp and crab seafood salad. i would highly recommend this hotel and would go back. i wish we could have stayed longer charlotte seems like a nice city.',happy
id46183,' i love this hotel! i requested to stay in the same room as i had my last stay that was about - years ago and they came through! i was very about that because it looked like a long shot. they totally made over the whole hotel. i have to say i preferred how it was my last stay better. the doors to the room use to be solid thick oak doors. very sturdy and sound proof. they closed very slowly too so there was no door slamming going on plus you couldnt hear what was going on in the hallway outside. well now the doors are made of metal and leave at least an inch gap at the bottom of the door so sound comes in no problem and the doors slam now. they use to have a double table in the room too that had wheels so i could roll it in front of the tv and eat my room service off of. but the table is no longer a double and it doesnt roll. so now there is no where to put your tray to watch tv. i put my tray on the luggage stand but youre still hunched over because it is kind of low. the gift shop use to be big and have a bunch of cute stuff in it. now it is --- the size and has become in my opinion very upscale not too much to choose from. champions restaurant use to be its own seperate identity building now it is right out in the open and you have to pass by it to get out of the hotel it is noisy. i perfer when it wasnt out in the open. but all these things are minor. i still love the hotel! the room service is completely outstanding!!! i couldnt fit in my jeans when i got back home even though i did a lot of walking everyday. the food has got to come from a - star restaurant and even though they say the food could take a --- hour to arrive it never took more then -- minutes. the staff was very curtious except for - very sacrastic women. but everyone else made up for her. love how if you need a cab you just step out of the hotel and a bellhop blows a whistle and a cab pulls up. the bellhop opens the cab door for you tells the cabby where your going and closes your door for you. you feel like a queen. what service! rooms where very clean. i couldnt find dust. all staff gave you a genuine smile and really want to accomodate you. one time i even ordered the wrong thing on the menu for room service not knowing they had the same thing served - different ways. when i saw what it was i called and said charge me for this but i really wanted that . they brought me what i wanted fast and didnt charge me for it. now that is service! i will be back at the copley place marriott when boston calls me again! hopefully ill be able to get the same room again! : )',happy
id46184,' i love the blvd hotel & spa in studio city! when my colleague and travel to la from the uk we always use this hotel and i have stayed with them four times since january ---- and i’ll be back with them in january ----. there are many quality hotels in the area but for me this is the perfect hotel & perfect location with its great contemporary feel and public areas that are clean and bright. as a business traveller the blvd ticks all of the boxes for me and i always stay in the king bed suite with its great workspace with desk accompanied with a plush leather seat and complementary wi-fi. the suite has a great feel of comfort and space with separate work and living space with a large wooden dresser closet (with iron & ironing board) and a large mini fridge and a microwave. after a hard-working day the bathrooms which is large and bright complete with quality bath products marble countertops raised sinks and a great refreshing shower with rain-shower heads provides great relaxation. the bed is a heavenly top california king bed and is the most comfortable i’ve slept in and with two --” lcd cable televisions with plenty of channels what more could a traveller need? the room is very quiet and the blinds keep out sound and light but it is a joy to open them to the bright sunshine after a great night’s sleep. well you need quality staff and the blvd has that in abundance! it is the staff that differentiates and ‘makes or breaks’ any hotel and to be welcomed by a young enthusiastic and efficient team of professionals is always a joy. every staff member was welcoming from my first visit and now we are on first name terms. the housekeepers are helpful but not intrusive and are always smiling and cheerful and provide an exceptionally efficient service. the manager yousuf and his super helpful front-desk staff are friendly welcoming courteous with an eye for efficiency and detail. friendly from the original visit to the last we are now on first-name terms and look forward to seeing everyone soon. and did i mention happy hour – or two? you need to check that out yourself!!!',happy
id46185,' the hotel isnt that close to downtown austin but its very easy to access. a bit of a random location---not much is around it though. however the hour is fantastic at the bar cheap drinks and appetizers. priority club members get two free drinks or a free appetizer. rooms are very comfortable and very clean. the bed is fantastic. free parking. nice staff.',happy
id46186,' i stayed here over the past weekend for just a get away with my wife and for some christmas shopping in dallas. i booked the hotel through priceline and got a great rate of $---night; you will pay that much for a motel - or days inn if you travel much. i was skeptical after i read some of the reviews online but i was presently surprised to find the experience above average to excellent. when i checked in i was greeted by a nice gentleman at the desk and he had my reservation in order. i received a non smoking room with a king size bed in a newely remodeled room. some have said they had to ask for the room but mine was provided with no special requests or additional charges. the room was a little warm for me and the air was not the most effiecient but by no means was it uncomfortable; i did mention this to the frontdesk after our first night and they fixed the problem or offered to move me to another room. the parking on the other hand was less to be desired; alot of christmas parties were going on so parking was very difficult at best.',happy
id46187,' this was great as my daughter had a - am flight! we drove from nj and the ladies at the check in desk were wonderful! they told us to go to ruby tuesadays - block away to grab a bite to eat! had a quick bite to eat in the am at the bistro and off she went! staff was wonderful! place was very clean! wake up call was on time what more could you ask for! very close to airport!',happy
id46188,' my wife and i visit manhattan about --- times each year each time for --- days to catch a show or two shop and generally just walk around enjoying the sites sounds smells and people of new york. for each visit we generally stay in a different neighborhood to better get to know the city. this trip (dec. ----) was intended to be all about the meatpacking district so we selected the hotel gansevoort based on the hotel is website and the mostly-positive reviews here on tripadvisor. unfortunately our visit wasnt nearly as special as others have experienced. in fact in my response to the guest comment survey from the hotel i indicated well as follows... ( while nice the hotel was not particularly special in appearance. the front desk staff and concierge met only the most basic expectations of completing the simple process of checking us in-out and making a dinner reservation. for the rate paid (over $-----night incl. taxes) i expect excellence and received only the mediocrity i would have expected from a routine business-class hotel such as a hampton inn or similar type property. for these reasons we will not be returning to the gansevoort. ) all due apologies to hampton inns all over the country as they continue to be consistent comfortable and cost-effective for my business travel. back to the gansevoort... we were staying in a junior suite (#---) which admittedly provided a decent view of the just-opened apple store at -th ave and --th street (see my photo). im an apple fan so that was a nice treat. :-) the room was nicely sized especially for manhattan though corner rooms often are. we arrived at the hotel at about --:-- am knowing fully that check-in was -:-- pm. we dropped our bags with the bellman (orlando) and headed out on a nice saturday to enjoy the area. we ate at pastis (right across the street from the hotel) and enjoyed a wonderful brunch. at -:-- pm just as we were settling our check at pastis the front desk called to let us know a room was available so we headed across the street to get settled in. orlando was again gracious in bringing our bags to the suite and in giving some local tips for dining (buddakan instead of buddha bar for example; both are very close walks from the hotel). one odd touch: there was a small stuffed duck-goose on the bed which we learned was complimentary and is supposedly the icon for the hotel even though i didnt see this anywhere else during our stay. contrary to comments from some reviewers we werent bothered by the street noise. maybe we were too tired from a long day of wandering the streets seeing a show (spamalot on saturday wicked on sunday; both were terrific). when we returned to the hotel there was quite a line of ---somethings waiting to get into the g lounge (the spa in the basement converts to a lounge at night). as hotel suite guests we were on the guest list and able to bypass the waiting line so we went directly downstairs to check it out. the lounge was very small okay music not lit as seductively as it could be (more candles and less halogen-type lights would help). the crowd was typical what my wife and i call new york attractive (young thin darkly dressed). i think we stayed about -- minutes before deciding it just wasnt for us. btw we visit trendy clubs regularly and dont mind loud music. were ------somethings :-) and feel quite comfortable in the midst of younger crowds so that wasnt the situation here. the g lounge simply lacked something that we couldnt identify but knew immediately was missing. sunday evening when we walked to buddakan (about - --- blocks north on -th (at --th) it was raining and the hotel provided umbrellas for guest use. the food at buddakan was terrific (the steak in particular but also the lobster-shrimp-noodle concoction) and the service was impeccable. our check-out process monday was simple at the front desk... again nothing special at all. no thank you for staying with us come back soon or the typical and expected salutations. in summary if you want a decent location in the meatpacking district and dont care if the hotel staff pays any real attention to you or not the gansevoort is not a bad choice. however the cost is significant and my wife and i were not impressed enough to consider or recommend the hotel gansevoort.',not_happy
id46189,' upon arriving at the hotel we were greeted by union members picketing the hotel for not using union labor to remodel the hotel which is how we learned they are remodelling. no problem...we get angry when people try to influence businesses to make business decisions that go against basic business principles. but we really are here to review the hotel...and the main point is that this hotel which we have stayed at a few times over several years is starting to need some updating. it is still a comfortable hotel better than the nearby westin where we also stayed recently but in some areas such as the bathrooms the hotel is not up to current standards of quality. the rooms themselves are better and one notable feature is the speed of the internet connection...it was better than most chain hotels provide. we did not experience too much of the hotel is service on this trip but the interactions we did have were all handled very professionally and to our satisfaction.',not_happy
id46190,' this was our first time in seattle from vancouver bc canada and everything about the warwick hotel was perfect. the staff were all super friendly. the hotel was super clean. we used the pool we used the business center to print coupons for the zoo. my parking fee was waived so i could spoil my girls at pikes market the zoo etc. we were upgraded to the --th floor when i told them i really wanted to take my - young daughters up the space needle so they gave us a fantastic view of the space needle. they treated my young daughters very well with little welcoming gifts. we will for sure stay at the warwick again very soon........but next time we will bring my hubby and maybe get one of the suites on the top floor. thanks again richard! you rock!!!!!',happy
id46191,' our family was very pleased with the service and amenities offerred at the bahia resort. all of the staff we encountered were very friendly and helpful. the grounds are beautifully kept. the pool and spa are very nice. and just a few minutes from sea world and other attractions. the rooms are in need of updating (dont expect luxury hotel)-but for the price they worked just fine. we would definitely return to the bahia if we visit san diego again.',happy
id46192,' my family and i loved the omni parker hotel!!! being history and literature buffs we were thrilled with the historical past of the hotel and we were very excited to discover all of the famous authors who have stayed at the parker house in the past. the staff was incredibly helpful as well. when i had to run down the street to a --eleven on an extremely chilly night a bellman even offered to lend me his coat when he saw i wasnt wearing one! the only thing i wished they had was wireless internet access in all the rooms. (but that was the only thing i felt the hotel was lacking.) the hotel was beautiful the room was comfortable the food was excellent and the staff were incredibly helpful. we cant wait to stay there again!',happy
id46193,' my grandson and i stayed on -------- for one nite. we arrived about -:-- pm and the line was almost to the door and there were - clerks working the counter. the hotel finally put - more clerks on the counter but we still had to wait for ----- hours to check in. after checkin we went to our room (---) and believe me it was the second worst room i have ever stayed in. the room was in bad need of renovation the ac was making a lot of noise the bathroom was horrible the bed i had moved around a lot . i have never seen doors as old and the windows needed washing bad. i hate to never come back or never recommend to hotel to anyone else because of the great location but that is the way it is.',not_happy
id46194,' i’ve stayed at many different hotels in the past yet i’ve never cared enough to write a review for any of them. the inn @ st. botolph has wow’ed me beyond belief – i’m not exaggerating!! my fiancé and i were in town visiting family during thanksgiving – because we were surprising my folks we searched the web instead of asking for a recommendation. we weren’t sure what to expect but we sure were when we arrived… the hotel is a beautiful brownstone on the corner of st botolph street near the prudential center t stop and garage. gps brought us right to the door but the brick building didn’t look like a typical hotel. we typed our access code and entered the hotel (we were exhausted and it was nice not having to “check-in”). immediately we knew the place was special. the walls were nicely painted in a sophisticated and welcoming hue of brown (which happens to be my favorite color). we found our room (#---) without a hitch. it was a studio - a surprisingly sizable one! my favorite decorations include the round ceiling fixture the oversized wood blinds and drapery (so we could “black out” and sleep in) huge lg tv and full body mirror. the mirror for some reason made me look -- pounds heavier though?? anyways we slept like a rock even though it wasn’t “our” bed… oh and the shower was just amazing!! it came down like a rain fall… we woke up just before check out time and fortunately had time to go to the lounge. my partner had smoked tea and i had espresso. i have to say as a coffee lover i was more than pleased to find they had terrific coffee!! not the drip kind you usually find but real european flavor… at breakfast we chatted with one of the hotel employees brendan who was extremely friendly not what i expected of someone working on a holiday! we totally got a steal (admittedly without expecting it). the value for my money was so well spent! the inn has it all: great rooms beeeautiful decorations fantastic location with a staff that makes you feel at home. it was absolutely one of the most comfortable places ive ever stayed at. i really hope they don’t raise their prices cause we will definitely be back!',happy
id46195,' the room was comfortable with all the amenities you would normally expect. they even brought a refrigerator at no charge to the room. the restaurants were very good the draft was especially staffed with friendly and attentive waiters',happy
id46196,' i stayed for - nights and was satisfied with the room. it was quiet and located in a good location with easy access to the bus line. my first though was i was in cabrini-green with the courtyard and everybody in view. the hotel guests were friendly and seemed like your next door type. i did not interact with many of them but evrybody seemed to have a job and some money. the hotel has -- rooms and -- parking spots. parking was easy being that the hotel was not full. the internet connection worked when it was able. the bathrooms and walls etc... are somewhat run down. it is rodeway what can you expect.',not_happy
id46197,' we stayed at the hilton garden inn june -----th ----. this was our second stay at this location. the first stay was great as well and we really liked the great location just off michigan avenue. this hotel is also just off the el redline at the grand avenue stop. there are a lot of dining and drinking options within walking distance too. check in went very quickly no lines. the room was clean and comfortable. good beds not too hard not too soft they had some sort of adjustable feature but not like sleep number beds it has a knob on the side so im not sure how it really worked. we were on the --th floor and did not have much of a view but that was ok with us. we were not in the room much. the rooms are good sized for chicago also. (some hotel rooms can be small there.) i recommend this hotel if you plan to use public transit. it is fast and easy to use in chicago. we took the train to wrigley field for a baseball game on - days and also to the sears tower and macy’s. we also visited the frontera fresco at macy is (on state street -th floor) and even saw rick bayless stop in to check on his quick service restaurant! that was unexpected! ive seen him at frontera grill and topolobampo before at night but i was shocked to see him here! we also dined at shaw is crab house which was very good though we ate in the oyster bar not the main dining room which is a bit louder atmosphere but the same food. we also found a great mini golf course in grant park which was very fun called the green at grant park. you can get a beer before during or after you play mini golf. we enjoyed listening to the blues fest acts across the street while we golfed. overall we had a great second stay at the hilton garden inn in chicago and id stay here again.',happy
id46198,' our room was very small but was clean and nicely done. the bed was very comfy and the bathroom was large. this hotel is pretty far uptown so depending on the purpose of your trip you could spend a lot of time traveling. the staff was very friendly and helpful! my only complaint is that the rooms are not sound proof - we heard doors closing and there was construction across the street that woke me up at -:-- a.m.',happy
id46199,' if you are attending a conference at the los angeles convention center and need a clean reliable hotel this is the place. got what i expected from a sheraton - clean comfortable room and a helpful staff. it is a fair hike to the lacc but i was on a shuttle route so that was not a problem. not much nearby except a pitiful indoor mall anchored by a macy is two drugstores and a qdoba. if youre on a budget and cant afford the ritz or jw which are closer to the lacc this is a fine alternative.',happy
id46200,' loved loved our stay at the omni dallas hotel. visiting dallas for a mini-vacation to celebrate a birthday. the staff had everything right from the time we walked in the hotel. check in was the fastest i had ever seen. in our room was birthday cake a card signed by the staff and personalized greeting on our television. the room has super nice with a view of downtown dallas. during our stay we visited the spa excellent!. we had drinks in the bar and watched the basketball games. later in our stay we ate breakfast and lunch at texas spice. the buffets for both were delicious. overall the stay was perfect...so this is where we picked for our excursion to dallas.',happy
id46201,' this place is a great place to stay if you want a location where you have access to all the sights and sounds of san francisco. three blocks from chinatown two blocks from the famous cable cars and four blocks from bart and a heafty walk to pac-bell sbc (at&t) ballpark. my girlfriend and i took our three grown children for the chinese new year is celebration weekend and were able to walk back after all the festivities without having to fight the massive crowds. the next day we hopped on the cable car to ride down to fishermans wharf for sour dough bread clam chowder chocolate and to see the sea lions at pier --. then we took the other line back up to chinatown for dim sum and walked down to catch bart to go under the trans-bay tunnel. this place is a private members only establishment during the business week because its in the heart of the business-financial district. but on the weekends its open to those who know about it. rooms are neat and clean but a little small for a family trip (that is why we needed two rooms) but the location is worth the cramped space (esp. if all you need is a place to sleep.) parking is $--.-- per day in the embarcadero center underground garage but the security is really good there.',happy
id46202,' i have been travelling around the south east us for a month on business from the uk and have stayed mainly at sheraton properties. for a visit to charlotte i was advised that the westin would be most convenient and happily paid the premium for what i believed to be the next rung up the starwood hotel group ladder... my first impressions were that the property is looking pretty tired and although the room was clean and tidy it did little to inspire. the minibar had been unplugged meaning it is contents were warm and power and ethernet cables to the desk had also been unplugged out of sight. my main problem however was after meeting a colleague who had just flown in from the uk at midnight on a saturday night. on visiting the bar we had to stand on a broken beer bottle at the bar then just - drinks cost over $--! after that drink i waited at the bar for quite a long time before being told that it closed at -am (this was at --.--am). even though i was a resident had only been in the bar less than -- minutes and in what i thought was a decent hotel i could not get a drink. even in the uk this would not be a problem. at this point the broken beer bottle was still on the bar floor. take my advice stay in either the marriott or the hilton - they are both - blocks closer to downtown and much better hotels....',not_happy
id46203,' we stayed for - nights over the -th of july. check in was quick and the reception very friendly. we got a nice room on a high floor with city view. bathroom area is large and very comfortable bed was great but room itself is plain. we sent a message via facebook to the hotel asking if the rooms had coffee makers in them and the answer was yes. sure enough they do not have coffee makers.. bummer.. we just went and bought a small one so we can have some coffee in the room. room was always cleaned on time the turned down service was more like an afternoon service right before we were ready to leave so really all we got was a knock on the door asking if we need anything. lobby is very nice fresh flowers and great aroma. workout room small but have everything you need and fresh fruits. bar and restaurants looked nice but we really wanted to experiance the street food. location is fantastic next to water tower and a block from the red line subway. i will stay here again for sure. oh and dont forget your coffee and as far as their social media dont expect any correct answers.',happy
id46204,' man what a weird place. it seems like a college kid inherited a run-down old motel from his grandfather and tried to fix it up by spending $--- at ikea. the room looked like a dorm room - juvenile color scheme odd desk chairs torn carpeting and nothing on the walls except two -x-- ads for a coffee company much too small for the space they were meant to decorate. flat-screen television hung crooked on the wall with wires just hanging down. the biggest loudest most confusing air conditioner-heater ive ever seen. even the time on the clock was wrong. if there had been a bong on the nightstand the picture would have been complete. anywhere else this place would be around $-- a night but since it is in san francisco it was $---. pretty galling once you see what you paid for. however there were some good things about it too. first of all and most importantly we actually got a fantastic night is sleep. (see my review for the opal which led to our last-minute reservation at la luna when every other hotel in the city was booked up.) beds and pillows were comfortable and clean. we checked online for bed bug reports and it came up clear and our experience bears that out. by the way - be sure not to take any room ending in --- through ---. those rooms face lombard street and because of the proximity to the golden gate bridge traffic is both loud and never-ending. our room was --- just at the corner of the building and mostly shielded from the street noise and the higher numbers are at the back of the building facing the quiet neighborhood of cow hollow. with our crazy loud heater running for white noise we didnt hear a thing. the location is great too. as i said it is just a minute away from the golden gate bridge. walking distance to the palace of fine arts and the presidio. right outside the presidio gate is liverpool lil is an old-school pub and sports bar (see my review). plenty of restaurants gas stations and a walgreen is pharmacy all within a block or two. on-site parking is free. iron and coffee maker in the room. supposedly there is a continental breakfast but we slept through it. all-in-all i actually do recommend la luna for single guys or for couples who can handle an occasional no-frills night. there were half a dozen semi-pro skateboarders staying there at the same time and i think that pretty much sums up the perfect demographic for this hotel.',not_happy
id46205,' what a great hotel!!! the staff especially katherine and marcus were so inviting and friendly. the rooms were cozy and very comfortable. the loctaion was perfect for the dc night life and some site seeing. my friends and i will totally be back!!!',happy
id46206,' after a trip to the sofitel new york feb --- ---- i will never stay anywhere else in new york. i arrived at --am and was able to check in immediately. the lobby is elegant and soothing the staff is concerned and efficient and the rooms are beautiful and comfortable. the amenities are outstanding with bathrobes webtv cd player all standard. the bathroom was good-sized and featured silver-plated fixtures with even a candle and orchid provided! there is also a speaker in the bathroom that pipes in the sound from the tv. housekeeping was impeccable.',happy
id46207,' we stayed at palmer house the week after christmas. it was beautiful! i have read other reviews saying that the rate was expensive. we had a very good rate that was inline (or a bit lower) than most hilton properties of this class. the staff was helpful for the most part - the front desk check in woman was apparently clueless about how to manage the phone versus hilton diamond members standing in front of her - however another check in gentleman picked up her slack and set things straight. good location for staying if you plan to play in the city! bed was actually comfortable and pillows were plump- room was clean. retro feel to rooms and hotel - it is the palmer house after all!!',happy
id46208,' we loved loved loved our --th anniversary weekend in sf. the staff was especially accommodating (especially daron at the front desk...the guy rocks!) and our rooms were spotlesslesly clean and very comfortable. the location is unbeatable but we would have gone out of our way to stay there if we had needed to. we didnt eat at the hotel (too many awesome restuarants close by we wanted to try) but we wish we had brought bathing suits because the pool was nice and toasty. well swim next time for sure. the fire pits outside were awesome...great ambience. we paid $-- night by booking the priceline bid your own price and lucked out with this great hotel. would definitely stay there again and would be willing to pay more to guarantee this particular hotel. (we also were glad we didnt have a car...didnt need one and parking at this hotel expensive but inline with other wharf parking places)',happy
id46209,' the room was great; the location great for foot travel to nearby restaurants convenience stores etc. what i liked best was the attention to detail by the front desk staff especially erica. the entire staff provided exceptional service from the housekeeping to the concierge. professional and caring demeanor displayed by all.',happy
id46210,' stayed for three nights during march. we were informed on arrival that we had been upgraded to a superior room which had a superb view of the empire state building. room was clean and comfortable and air conditioning was very welcome for the unseasonably hot weather we had during our stay. breakfast was complimentary and although basic was very adequate particularly toasted bagel with cream cheese! our room was a little noisy even though we were eleven floors up but think this was due to ongoing maintenance work on the roads outside the hotel. hotel penthouse roof is worth a visit for the spectacular view of the empire state building and was especially nice during the evening when it was all lit up. as coffee is available on tap we took ours up there to enjoy. location was excellent. five minutes walk from empire state building and ten minutes from time square broadway and penn station. a very enjoyable stay and i would have no hesitation in recommending this hotel to friends.',happy
id46211,' if half starts were possible id have given the swissotel a -.-. after the construction is complete much higher. upon arrival you are given a little bag of swiss chocolates. they were delicious and reminded us of our trip to zurich last spring break. i bought my first groupon and it included a one night stay movie --% off parking and breakfast the next morning for about $---. an amazing deal and i had no problem booking the date i wanted. my husband and i and our ---year old stayed in the city on st. patrick is day (fabulous people watching - check out the slurping turtle great restaurant). check in went smoothly but the lobby is just torn up so it is a bit of a hassle to navigate. sweet view of the city. due to the location of this hotel you will likely need to walk a block or two out of your way but this is chicago - a great walking town. room service was fast and delicious; the fruit-cheese plate was somewhat reasonable in cost considering its size. both my husband and i took a run the next morning and when we came back...no hot water! seriously. i didnt ding my overall rating because of this as i am taking the position that it was a complete fluke. best hotel bed ever! absolutely delightful. plan ahead with regard to the valet. it is a slow process. so some pluses some minuses. would likely judge a little harsher if i had paid the rack rate to stay here.',happy
id46212,' we stayed at this hotel in charlotte b-c our connecting flight from charlotte to dayton was cancelled (due to bad weather). i called the hotel directly (with help from my brother in law) & they were so helpful & understanding. the airline gave us nothing b-c of the delay & we had to pay for the stay out of our own pocket. the hotel gave us the aaa rate ... very nice. we appreciated it! the airport shuttle the next morning was great too. we were only there for about - hours but it was much better than the airport floor! the hotel is more of a motel (entry to the rooms are on the outside) but for $-- a night it was a steal!:) thanks and feel free to email with questions!',happy
id46213,' first of all im a starwood platinum member and my family and i stayed for couple of nights here on the way to an alaska cruise. i had reservation for two rooms using my starwood points. upon arrival around ----pm i was told that there was one of the rooms ready but the other was being cleaned. we decided to go around town and come back later. at -pm we arrived back to the hotel and requested our other room and we were told that was not ready because the guests requested a late checkout and they are cleaning the room. i did not believe that and contacted the platinum starwood member assistance to complain and to check the possiblity to go to the sheraton couple of blocks away. once i explained the issue they inmediately contacted the hotel manager and the room that was not ready -- minutes agonow is ready. wow that was fast!!!! so five hours have gone by since we arrived and finally we have the rooms. the lobby was not that great. music too loud that we could not hear each other talking. the rooms to fancy and lack of things that now any other hotel has as a standard such as microwave coffee maker. i sent my son to get some ice. yes he found some on the -- rd floor. one bottle of water was given to us as complementary due to the inconvinience for what happen during check in the cost $-.-- each. and many more disappointments during the stay. if you want coffee in the morning they tell you to go across the street to starbucks. can you believe it!!!! any way it is cheeper and better. in summary think twice if going there and staying here. it is not what is advirtised. and i agree with other people regarding hotel personnel. they only greet you upon arrival after that you are one more guest-person at the hotel.',not_happy
id46214,' my husband and i attended a conference in this hotel and stayed here for two nights. extremely impressive! from the moment we checked in until the time we checked out we were given exceptional service by each and every employee. the concierge matthew harris was very helpful in his recommendations of places within walking distance to see. the rooms were spacious and the bed was luxurious! highly recommend!',happy
id46215,' ms. erika morales supported me by getting bottle water slippers and helped me understand how to use tv and facilities. she smiles and takes care of me which made me feel like i was at home. i appreciate her help to me. this is very impressive to a visitor.',happy
id46216,' i cannot believe what we experienced in - days here. i stayed from ------------ and it was nothing like all these positive reviews weve read. i even had a co-worker recommend it to me. she stayed here - years ago and it sadly appears it had deteriorated greatly. the hotel is full of filth and has not been upkept properly. upon entering the hotel our first impression was not good. the rugs before and after the entrance door are sad-very filthy. without going in great detail upon entering our room my wife noticed the bathroom to be well...gross. let is just say it was not clean and it was not the only place in the room to be filthy. i found a dirty towel and dirty linen inside the sofabed. we came in with the idea that our room was going to be strictly for sleeping and showering-that is it-nothing more and nothing less. all we were asking for was for cleanliness not even breakfast. there are so many places to eat around there. there is a starbucks - blocks down on the way to the metro and there is cosi(a few around in fact) and is great for breakfastlunch or dinner. the hotel is falling apart and not maintained well at all. it is not privately owned(i know because i checked with best western) it is part of the chain. the next day after checking in i went down the street to the wyndham hotel and the difference was night and day. the wyndham was $--.-- more per night and i would have paid for it but there was no availability. in summary the wyndham has been taking care of and the best western has gone to hell. it is sad because the it is in a good spotwell located(plenty of restaurants cvs pharmacies around and the metro about five blocks away). oh yeah the staff was pretty good especially brian(front desk) and the cleaning lady who had to do somebody else is job when we arrived. what kills me is that i wasnt paying fifty bucks here i was paying $---.---night and would have paid up to $--- more-night had i known what i was getting into. that is why i feel compelled to write about our horrible experience here. dont make the same mistake!!! next time we do visit d.c.(and we will) we will look for a nicer hotel close to the metro. we will never stay here again and please by all means stay away!!!! dont make the same mistake we did. i cannot understand how anyone can write a good review about this place. either it is outdated or these people are all on medication.',not_happy
id46217,' this beautiful hotel has great staff and the most comfortable beds pillows and bedding ever! our friends wanted to find out where they could buy it for at home. we loved our stay there. it was great to sit outside in the evenings in the seating area. with the trees lit up it was magical. we were so close to all the attractions we walked everywhere.',happy
id46218,' barton creek is a great getaway. everything from the rooms to the restaurants to the golf courses are top-notch. add to this the exceptional service provided by the resort staff and barton creek becomes a great place to vacation. i will be back!',happy
id46219,' stayed here in late august. booked here last minute as most of the better hotels in centre were booked out for the wend. my worst experience (and there were many bad experience with this hotel) was when i arrived at reception for breakfast in the morning there were about - homeless men grabbing the toast juice and cornflakes.... and the hotel staff did not say anything to stop them so this must be going on all the time. it was extremely uncomfortable and unfair for paying guests. the first room which i checked in the toilet kept running and cannot flush. i complained and the staff acted like this was news to him (i could clearly see from his face he already knows this) so was put into another room. the keycard failed a couple of times and finally i got into the a hotel room which reeked of cigarette smoke. all the windows were closed and it was a disgusting first impression. overall the room and bathroom were clean - but the decor was poor and bedsheets were torn. at about -am to -am at night i heard a lot of yelling from the surrounding drunks and many homeless people would pass that area of market street with their shopping trolleys. i felt very unsafe there was a truck parked right under my window the whole night and the driver was awake and sitting there in the truck the whole night for some reason.... never stay here again.',not_happy
id46220,' i had the hotel recommended to me when i booked my stay earlier in the year. this was our first trip to mainland usa so fully took it as read that we would have to pay big bucks for the honour of a room in midtown. of course what added to the price was a low sterling-doller exchange rate coupled with the peak period of the christmas holidays. as usual i scanned the reviews and after contacting one or two reviewers concluded that the hotel was ok. upon arrival being ejected from our airport shuttle bus onto the sidewalk the two beefy concierges looked the other way when we struggled to get our luggage into the hotel. at the reception the lady behind the counter seemed to utter credit card then chucked two key cards to us. no assistance forthcoming from bell hops with our luggage and there was me thinking that staff would be falling over themselves to help (with the expectation of the regulation tip). i can only repeat what people say about the rooms. quite compact nice bed which was kept clean and sheets changed each day and a noisy air conditioning unit. the bathroom was musty and recent repairs to the tiling had obviously taken place. i mentioned that this was a first trip so my surprise at no coffee or tea making facilities has now passed. i now know this is the norm. so for that morning cuppa when you first awake has to come from the coffee bar across the street. the one thing that cannot be denied is that it is location means that within a -- minute walking radius you could tick off --% of your to do list. our time there coincided with a few corporate events with the lobby and bars teeming with delegates of one form or another on expense accounts one would imagine. i think the hotel seemed more geared up for that side rather than tourists. i came away with the feeling that we had paid over the odds just for somewhere to lay our heads and would definitely be looking elsewhere for our intended second visit.',not_happy
id46221,' we just returned from a long valentine is weekend in nyc. as first-timers to nyc we were nervous about where to stay. i am so glad we chose the affinia shelburne. the service was top-notch. everyone was warm and friendly from the doorman check-in concierge bellman to housekeeping. the rooms were average size but i understand by new york standards larger than comparable properties. there was only the - of us and we never got in each others way at all. the bathrooms were clean and everything was in excellent repair. loved the backlit round mirror in the bathroom. it was really cool. housekeeping was outside our door early in the morning but not rushing us. the hotel decor is based on european style so there are long-clean lines. some might think it is plain but i liked the design. the burger place rare is amazing. im still dreaming about the brisket burger. so good. the service was very personalized. while our bellman was taking us to our room another guest got in the elevator. he immediately pushed the button for her floor. they know you that well at the affinia shelburne. location is good. just a few blocks to grand central empire state building chrysler building -th avenue. we took advantage of the pillow menu and ordered magnetic pillows. my fiance wasnt crazy about the comfort of the bed (he thought it was too hard) but i slept really well. we also ordered the walking tour basket and enjoyed the podcast of times square on the supplied ipod. we also used the pedometer. overall we had a great time in nyc and the people of the affinia shelburne made it extra special. ill never forget walking out the door in the morning of valentine is day. the doorman opened the door for us there was a light rush of traffic going by a burst of chill in the air and he greeted us with a big smile and a happy valentine is day . it was a little surreal at that very moment. so sweet. if i had to have a complaint i wasnt crazy about the blow dryer in the room. but im sure if i had asked for a new one it wouldnt have been an issue. also there are no coffee pots in the room. but there are plenty of great coffee shops just a few steps from the affinia if you dont want to order room service. the value and service is worth a couple of steps for coffee. we are already planning our trip back to nyc and to the affinia shelburne this summer.',happy
id46222,' positives: close to the van ness metro stop good neighborhood with lots of restaurants and shops on conn ave. the hotel has a parking lot ($-- per night but they do have parking). negatives: the hot water is hit-or-miss. sometimes cold sometimes scalding. the rooms are a little skanky. they need to be completely refurbished. furniture and fixtures are a little old and showing signs of wear. the maid did a terrible job which grossed me out.',not_happy
id46223,' we stayed over a weekend to celebrate a friend is birthday and had a blast but the hotel is severely overpriced for what it is. back when the hotel first opened it must have been the jewel of pacific beach. today it is in dire need of remodeling. everything is old except for a decent flatscreen tv and alarm clock. beds are not comfortable towels are old and look dirty bathroom is small and run down the roof on some of the buildings looks like it survived a nuclear bomb. on the plus side you are only one block from the beach staff was very friendly the bar and restaurant are very affordable and good and the fitness center is actually very nice. overall i would stay here again only if the room was --% less than what i payed.',not_happy
id46224,' my mother turned -- this month and when we asked her what she wanted to do on her special day she asked for a family dinner at her favorite boston restaurant the bristol lounge. this made our choice of hotel easy since the restaurant is located in the four seasons hotel which also happens to be one of our favorite places to stay in boston. we booked the executive suite which has lovely views of the boston public garden as well as views of the golden dome of the state house from across the boston common. everything about the stay was five star!! room service was very helpful....we did some birthday related entertaining in the suite and they were very accommodating. also delicious breakfasts overlooking the garden were a delight. great location...we were blessed with perfect weather so we strolled across the street to the public garden not once but twice. we stayed two nights and got the third night free which made it a good value too! over all it was the kind of memorable stay i have come to expect from a four seasons hotel. service was top notch... you wont be disappointed....',happy
id46225,' we stayed at this hotel for about a week near the holidays which was our first time. we had previously avoided it because we had read about the lack of service and old decor. i ended up booking at the hotel because of an irresistible last minute online rate and we were pleasantly surprised. it is not the newest and shiniest hotel on the block but it has a wonderful ambience particularly in the lobby. the other common areas could use updating but it certainly wasnt as dingy was we had feared. our room was on one of the highest floors and had a view of the bridge. it was clean very spacious with a separate seatinig area and room service was nonobtrusive and attentive. valet is expensive but competitive for the area. i would allow extra time for car retrieval at peak times like checkout at noon. there is a wonderful restaurant in the hotel which i highly recommend. there is also a comfy bar area in the lobby where you can get drinks and lounge on plush seating. location right on union square is perfect. there are better places to stay in the union square area. but all in all i would return if the price was right.',happy
id46226,' we loved this hotel! my mother and i visited new york for the first time last december. we knew nothing about the city and finally decided on this hotel mainly because of the price. the best part was the subway is blue line (ace) entrance was directly under the hotel. it was so easy to hop ona dn off the subway that we never did take a cab. the hotel staff was extremely friendly and accomodating even updating us to a higher floor upon request so that we would have a better view. the room was small (we joked and said that they put us in the broom closet) but it was always immaculatly cleaned and well-maintained. the tic tock diner in the hotel lobby was amazing --- great for breakfast and late night dinners. so convenient and not too expensive. the hotel was within walking distance to times square -th ave macy is etc. the only thing i would advise is to always take -th ave to and from times square as opposed to -th ave. at night -th seemed to be much better lit and more crowded -- we felt safer. definetely a great value hotel for nyc!',happy
id46227,' what a great hotel in a great location of chicago. not too far away from anything and right down the street from a block full of nice restaurants. what made it even better was that we scored this hotel for ---.-- by calling holiday inn and it was the same weekend the bears were in town and the world series in town as well. im definitely considering this hotel the next time i roll in to town.',happy
id46228,' we had to make some last minute travel arrangements in seattle. since we were travelling with a dog a google search of dog friendly hotels in seattle popped up numerous choices including this one. since the location the room sizes available (- adults - small kids and a large dog) and their pet friendly policies suited us (and the positive reviews on tripadvisor) we booked. on arrival we were greeted by friendly staff all of whom took great interest in making our stay comfortable. the hotel is nicely decorated and the king suite room very comfortable for all of us especially with the drapery partition between the two rooms. most notable was the attentiveness to our dog. while many places bill themselves as pet friendly most are no more than pet tolerant . not here. our dog was welcomed by every staff member she came across. even better was their offer to keep her at the front desk while we went for breakfast. they actually kept right at the desk like a junior front desk clerk rather than sequestering her away in a kennel. an extra service we were not exepecting. of course it we not just their treatment of our dog that meant our stay pleasant. it was a nicely personal hotel without its own style and very distinct from the chains. i am now a committed kimpton hotel user and will stay whenever i can (with dog or without). we didn’t make it to the wine hour this time but will be sure to do so on our next visit.',happy
id46229,' my husband and i spent - nights at town & country where he had a work meeting. i go along with him sometimes and the thing i dislike most is if i am stranded all day in the hotel waiting for him to return. i hate having to feel like i need to leave the room to let maid service do their job. this is the first time that this has not been an issue. my husband said that some in his meeting that were staying there too did not like their rooms. i can say that the style of decor was not the usual spa style . i think the room was supposed to have a euro feel. the room was very comfortable and our room had a great view of the courtyard and one of the pool areas. i was able to go down and relax each day with many places to sit and read without being disturbed. there were several places to get something to eat in the courtyard. also i enjoyed the many many roses and other flowers and the fountains on the property. . if i wanted to shop the fashion valley mall was across the street with a walking path taking less than - min from door to door. the only minuses are the cost of parking at the hotel ($- per day) and the wifi was free but it worked very poorly.',happy
id46230,' haved stayed here - times this year (----). hotel is typical business hotel in a business district - would advise against staying here for vacation as there really is nothing but offices and a few basic coffee shop-cafes in the immediately area (although obviously has a fab view of the statue of liberty). overall it is a high quality business hotel vs the conference type hotels you get so much in ny. rooms are a decent size which is unusual in ny as are the bathrooms which come with good toiletries. front desk service is always excellent. laundry-housekeeping is a disaster - on - of the - trips they lost my pressing (!). have only had a drink in the bar - would say it is average. room service ok with limited choice. breakfast is better from one of the nearby cafes. given its location taxi is can be a nightmare - if you are going somewhere make sure you allow plenty of time for them to get you a taxi. this situation has improved a bit over the past few years but unlike the midtown or uptown hotels there is a lower level of available taxis. - minute walk to wall street etc which accounts for most of the guests.',not_happy
id46231,' a friend and i stayed one night to see a sox game did not experience any of the negative things ive read in some reviews. we got a newly renovated room and were warned we may hear some construction noise in the morning but it was a sunday and we heard nothing. i booked on priceline and was very with the hotel (paid way less than the $--- some people have reported paying). the bathroom was pretty small but it got the job done. just watch out for the parking fees we each got soaked for $-- for using valet. the place is attached to a public garage and you may be better off just parking in there yourself.',happy
id46232,' this is our second time staying at the hotel times square. i cant comment too much on customer service given that we did not use the consierge or laundry services or anything like that. what i can comment on: we did ask for extra pillows and they were delivered to our room while we were out and about. the front desk staff are reasonably pleasant and typically smiled on your way out. the reception area-lobby is a relaxing atmosphere with internet services available to you as well as television to keep you occupied. was that we arrived a couple hours earlier than expected and they allowed us to check in early! the location is unbeatable given that it is located right beside times square and in the theatre district and avenue of americas and just in the heart of everything. everything touristy is within walking distance as are all broadway theatres. also ladies it is right beside a dress barn so you can shop for nice dresses skirts and business suits if you have a few spare minutes. the breakfast area is in the basement and is extremely busy at all times. also dont expect any hot breakfast items - it is carb city so only expect continental style muffins and bagels. the bed is very comfortable and pillows are adequate. the room is particularly large considering the location of the hotel. the bathroom is a good size although bear in mind that the bathroom door is glass and somewhat see-through (frosted glass sections). the rooms appear updated and the decor is very nice (im posting pictures). there is a fitness facility but have not checked that out so cannot comment. overall i highly recommend this hotel and we will look for deals again to return. we paid $----night usd and had also paid up to $--- usd on our previous trip (weekend rate). i hope you enjoy your stay there as much as we have and will continue to as we frequently visit nyc.',happy
id46233,' we arrived early and our room was not ready yet. we were offered a fantastic room upgrade for a nominal bit extra. the room was a stunning corner room with great views from the balcony. the gym and rec room were fantastic. cant wait to go back. all my future trips to chicago will be booked with this hotel.',happy
id46234,' this holiday inn is perfectly located in the historic district and blocks from penns landing but yuck! old in-room air conditioners ditry bed skirts stained carpets etc outweigh the good location and helpful staff. the bathrooms are renovated but the systems that support this hotel need a major gut. in the -nd floor hallway there was a chronic water leak and the carpeting was soaked. the carpet was so wet that it splashed on my pants as i walked through. just imagine how that wet carpet smelled - like a dank wet basement. highlights: helpful staff and a beautiful roof top pool (meant for families not bar scene)',not_happy
id46235,' not much to add to the glowing reviews below. we loved the fairmont heritage! beutiful - bedroom unit with views of the bay and alcatraz. took advantage of the two firepits the pool table the extensive movie collection and the maserati! the car was always availalbe very rarely did we have to wait. had the continental breakfast each morning which was lovely with many different kinds of fresh fruit pastries bagels cereals and yogurts. the pictures on the website are very representative of the hotel. another plus (not for my waistline!) was the proximity to the ghiradelli chocolate store. my teens went down every night and had a very large sundae and i frequently walked in for some free chocolate! there is also an absolutely delicious cupcake shop kara is cupcakes which is worth trying. we enjoyed the --- wine celler which was in the square just steps away from our hotel. great for purchasing wine cheese etc. what is really exceptional here is the high level of service by all members of the staff. extremely polite pleasant and very helpful. we loved our stay. check out their website for special rates.',happy
id46236,' this is the perfect little place to stay in mid town - every square inch is perfectly accounted for. super clean very friendly and helpful staff reasonable rates.',happy
id46237,' we stayed for - nights but i would have liked to stay longer. the hotel could do with some tlc but it was clean the rooms were large and the bed were very comfortable. plenty of clean towels and the rooms were clean complete with lovely elvis photos and non stop elvis on the tv (which my friend and i loved). the staff were very helpful and there was a variety of things for breakfast. if you are an elvis fan then stay here gracelands was just next door and a bus was provided to sun studios. my friend and i bought the two day package and we really enjoyed every minute of it shame we could not stay longer.',happy
id46238,' this is almost the perfect hotel. staff and service are truly excellent and extremely attentative. the rooms are large as are the bathrooms and beautifully appointed. the deco interiors and exterior of the building are simply stunning. the food in the hotel restaurant is also well worth saming. we cant wait to go back....',happy
id46239,' the moderne(pronounced moe durn ) is hotel hospitality at it is finest. cozy clean comfortable and friendly it provides a quiet relaxing refuge from the noisy fast-paced city life just outside it is doors. the young efficient hotel staff is only the best in the city. in fact i wanted to adopt a few and bring them home. fortunately for you they decided to stay waiting to help make your visit just as wonderful as they helped make ours....... youre not there yet?!!! when you do get there say hi to ashley( the manager)victoria teddy renaldo and others. youll be glad you did.',happy
id46240,' i travel quite a bit and i am not easily impressed. this hotel completely blew me away! the entire staff was amazing always polite and helpful. i was in san antonio for fiesta and the hotel even had a party and dinner for their guests. i would definitely come back and highly recommend this hotel to anyone.',happy
id46241,' i stayed at the wolcott for a few nights while travelling home from europe to australia. i hadnt been to america before and while i really enjoyed my time in new york this hotel lived up to every bad stereotype of the city. the only staff who were pleasant or helpful were the cleaners. the other staff seemed to assume that guests should be familiar with the hotel is procedures and that international guests (such as myself) should be aware of how american hotels operate. staff were very unhelpful even with simple enquiries. when i visited the front desk to ask about wifi i was told that it was a different company and instructions were in my room. when i asked the staff to direct me to a cafe for breakfast i was told there is lots of places around . most importantly though the staff didnt explain that the full cost of the stay plus $-- for incidentals would be charged to my card when i checked in. the incidentals cost was refunded - days after i checked out by which time i was back in australia. when i noticed these charges had been made i went down to the desk just to check if this was normal procedure and that i wouldnt be charged twice. the woman at the desk treated me like i was stupid saying that all hotels did that . ive stayed in at least a hundred hotels around europe asia and australia and ive never had a hotel do that. i understand if it is common practice in america but there was no need for her to berate me in front of other customers. the room was alright although the shower ran hot and cold. the only problem was that my window adjoined the roof of the next building which made me feel a bit unsafe at night. dont bother with the breakfast at the wolcott. the muffins are tiny and the tea is tasteless. new york has great food - go out and find it even if you dont get any help from the hotel staff in doing so. the location is good but i found the wolcott so unpleasant that it really detracted from the overall experience.',not_happy
id46242,' i live in seattle so when i had cause to stay downtown for convenience after a late show i thought id try out inn at the market - which ive been walking past for years on the way to pike is place market (yes locals really go here). the location is perfect if you are going to sam triple door or the showbox for instance and the area is a lot of fun. but wow the view: just spectacular. everything about the hotel was top notch but it was hard to find time to notice when youre too busy staring out of the picture window (i had a deluxe water view king). also recommended - the excellent breakfast from the market they deliver.',happy
id46243,' we came to the pacific terrace hotel for our very first trip to san diego. i can tell you every penny we spent was worth it!! the hotel is fabulous inside and out. my husband and i never get to travel much since we own our own business but we felt like royalty here. we pulled up to the hotel and a very nice bellman was there to meet us right away. i believe his name was paul. very professional young man. when we went to check in we were greeted with a big smile. the young lady i believe her name was cassie. she was very nice and had great advice on where we should go for lunch while we wait for our room to be ready. not even an hour later cassie called us to let us know our room was ready. again she was there with a welcoming smile and hello. i would say she was my favorite person to talk to on our stay. everything about the hotel was great: the pool service (lily is very nice) the house keepers the bellman the front desk. this stay was just amazing and i would recommend it to anyone visiting san diego and pacific beach for the first time! we will be back next year!',happy
id46244,' i booked this hotel for a convention at the convention center and thought that it would be quite good given the reviews. i found that it is not quite walking distance to the convention center (my bad) but the service is definitely --star minus. the room is ok as the photos show. however i was expecting closer to --star plus but the breakfast is self-service in a small dated kitchen area and the overall experience was not what i expected it to be.',not_happy
id46245,' my work often takes me to houston and over the last couple of years ive stayed in a variety of chains from holiday inn express to extended stay to candlewoods. on my last stay i was placed in the comfort suites at westchase (on the basis that it was near the fox and the hound!) and on the whole was with the selection and will be returning there for my next trip. the foyer is certainly impressive with a chandelier hanging down and a breakfast area gym and business centre coming off it. for a brit it is quite novel to get breakfast in an american hotel (especially hot breakfast) so this was a pleasant surprise. the rooms-suites are very large (especially going by uk standards) and the separate kitchen & sofa areas made it feel more like home. the room itself had somewhat of a musty-damp smell and the air conditioning unit was easily the loudest ive ever heard but neither stopped me sleeping soundly. it is located at the end of a shopping centre but seemed quiet and safe. aside from the supermarket the shops were of an unusual nature although we did have a great meal in a small thai restaurant on the strip. overall a pleasant stay.',happy
id46246,' we stayed here for - nights. great location to wander hollywood blvd. i will have to admit we werent expecting much from hollywood due to other reviews but we had a wonderful time! my -- year old daughter loved everything about it. we saw only - or - homeless people who bothered no one. on our walking tour the guide said that they have been revitalizing the area now for ----- years we were very with it. the hotel is in a perfect location for exploring we went to griffith park warner bros. and paramount studio tours (paramount highly recommended) beverly hills and others all within a --- hour drive (yes we did take on the la traffic not so bad). so much to see and do. hotel clean and people friendly a great stay!',happy
id46247,' i visited this hotel for a four-day three night extended pre-holiday weekend. i really didnt have the issues that so many previous reviewers had. ive stayed at several other properties in the w chain so i was eager to try the original flagship property on lexington ave. i wasnt disappointed - as i had a great room and great service in all aspects. i really enjoy the attitude and theming of all of the w hotels (each property is very unique but the general philosophy and experience is consistent) and if you go in expecting that experience you wont be disappointed. spend some time exploring the w hotels web site before you book a stay at a w. if the vibe isnt one that pleases you you may want to go elsewhere. the look and style of the w new york was great - i loved the elements theming of water fire earth. i guess that lots of people just dont get it but it is so nice to live your life as art which is what w seems to be trying to do. i was most impressed by the friendliness and attitudes of the bell staff the welcome desk staff and everyone else that i encountered at the w and everyone appearred energetic and professional. i love how w staff consistently try to treat you as a friend or associate - they seem interested in your story - what makes you unique - and im sure that isnt an easy stance to pull off in a large big city hotel like the w new york - but they do suceed and if you willing participate in the relationship youll have a great time. i was very fortunate to be upgraded to a corner suite - the room was lovely with a seperate bedroom and sitting room. and a large bathroom with combo tub-shower. all things in the room were fine and in working condition the bed linens and bliss products were decadent. i took breakfast three days at the heartbeat restaurant which was nice in a very lovely setting. the restaraunt was closed in afternoon-evenings for some upgrades and remodeling so i didnt get to try any other meals than breakfast - but since there are so many wonderful options in nyc this certainly wasnt viwed as a problem. i also had a fabulous time at the bliss spa it gives a vibe very similar to that of the w. also had a great holiday cocktail in the living room where i chatted with some interesting and convivial people - just like a hotel lobby should be for. the w hotel offered nice treats throughout the day in the living room area(chocolate kisses brownies blondies hot cider etc.). security was very evident in the hotel in the evenings so i think anyone would feel secure staying here. im really puzzled by all of the bad press that this place gets on this web-site. i suppose that people are just turned off by the overall vibe of the place or perhaps are craving that brand new look and feel of typical corporate chain hotels. for me i continue to really enjoy the warmth of cool spirit that the w offers a wonderful respite for all the senses and for the human spirit. this hotel was instrumental for a fabulous weekend in nyc. i defintitely wouldnt hesitate to return - in fact im looking forward to it!',happy
id46248,' the room service was good and the food was okay with little variety compared to the other best westerns i have stayed at. location is soso although decently quiet at night there is seriously nothing to do at night if youre bored!',not_happy
id46249,' i have been staying at w on lexington for a decade. it is become a bit of a dump and management appears to be putting it head in the sand so to speak. i will find a new nyc hotel to stay at. the rooms have been redone and now look like something youd see in austin powers movie with shag rugs and lots of metallic objects. the service was never a strong suit but has gotten worse. many of the folks feel like they are beneath the job they are doing and dont really try. i called whatever whenever multiple times and no one even bothered answering the phone. neither the tv nor the phone worked in my room so i had to have engineering come up. the gym (aka sweat) is really quite bad for a hotel at this price point. i think a new gym may be under construction as it is sorely needed. net net the hotel needs a real face lift.',not_happy
id46250,' i stayed here with my dog during one of the snow storms. the hotel did an excellant job of keeping the sidewalk clear. they were in the middle of renovating the lobby which had a fireplace and several nice seating areas. there were computers and a tv with a seating area. it was nice they let my -- lb dog stay there but gave me a doggy bag that looked like it had been used previously. i cleaned up after my dog (outside) but there were no trash cans anywhere outside the hotel for me to dispose of his poop. the electronic lock on my door didnt work . i stopped by the front desk to let them know and - hours later no one had come to fix it which meant if i left my room it would not be locked. i called the front desk again and they arrived -- mins later to fix it. seems it just needed a new battery. on the cleanliness side my room was clean . the room did not have a refridgerator or microwave but there was a shared microwave near the vending machines. it was dirty with something spilled all over the inside of it for - --- days. also the room that held the vending machines and microwave was dark and isolated. the beds were comforatable and i liked that the sink was in the bathroom and not part of the room itself. there was a chair large flat screen tvand computer in the room with free internet access. it was a little slow but nice to have in the room. the room also had free wifi and a large desk area. this hotel is within walking distance to upenn which is why i choose it. if you skip having your room cleaned you receive a $- credit which can be used at the on site restaurant. i would stay here again but for the price i expect better service and cleaner cooking areas.',not_happy
id46251,' stayed here for more than a week in may. when i made the reservation they were a w when i arrived it was st giles. i can see why w dropped them: lacking a tiny bit of class and a close inspection shows that they need some renovation soon in general and the bathrooms could do with a makeover now. however: the rooms are huge for business it is a great midtown location (and not too busy & touristy) easy to get to and from jfk. staff are ultra friendly even remembering names and room numbers. housekeeping was a bit nonchalant forgetting to replace used glasses and toiletpaper. too bad only one off the two elevators was working during our whole visit. they were also often used by staff during morning rush hour and that caused delays. great gym on the -nd floor. no business center.',happy
id46252,' recommended for: -- to -- somethings singles couples small group of friends europeans and asians not recommended for: families -- and up singles-couples big groups what to like: very comfortable beds molton brown toiletries flat-panel tv helpful concierge eclectic-looking lobby ava rooftop lounge (the outdoor section) decent itallian restaurant next door convenience (applejack diner to the left starbucks to the left and right) and the location--walking distance to -th avenue shops central park times square. what not to like: small rooms sound of slamming doors across or next to room limited tv channel selection hotel already getting worned out',not_happy
id46253,' thanks to the good reviews on trip advisor i booked a three night stay at the hampton majestic. what a wonderful find. the employees were all very friendly and helpful. the atmosphere is very relaxed; no mobs of people anywhere. i never encountered lines of travelers waiting to checkin or at the elevator. the room was clean and had a lot of modern touches. i was on the --th floor but only had a view of an office building across the street. the first night i noticed the street noise but by the second night i slept through it all. the location was great just around the corner from the ohare train (blue line). it is also close to the red line and the elevated train lines.',happy
id46254,' very nice hotel. the staff were all very polite and helpful. i would recommend this hotel to my family and friends but if you go you should be sure to ask for a quite room meaning one that faces the back of the hotel. the hotel is located on a noisy intersection and if your room faces the front of the hotel you will hear the traffic ans sirens at any hour.',happy
id46255,' it may be the cleanest hotel that i have ever stayed in for that price. a very friendly staff.',happy
id46256,' this is the second time we have stayed at the wolcott. the location is great – just around the corner from the empire state building and close to penn station. the price is very reasonable for new york and includes a very basic breakfast of coffee and muffins which is served in the beautifully decorated foyer. we had booked a junior suite which was clean but looked tired and in need of an update. there was a sofa bed in one room and a queen bed in the other. both rooms had air-conditioners. the bathroom was a decent size. there was a small analogue tv. we had booked a non-smoking room and there were ashtrays in the room although it didn’t smell of smoke. we knew other people staying in another room on the same night as us and although they didn’t book a “suite” they had a room which was nearly as large as ours but with a much smaller bathroom but their room looked very nice & much more modern as it had been freshly painted and had venetians and a plasma tv so if i was staying here again i would request a renovated room. i would also request a room with a view as last time we stayed here we had a great view of the empire state building. the staff were helpful and gave us a -.--pm checkout without any charge.',not_happy
id46257,' so many hotels are trying to blend all the niceties we have come to enjoy when we travel few have succeeded. we were pleasantly pleased with the hyatt place. just enough lobby to feel at home yet classy; just enough of a bar to get an evening cocktail without feeling like you are at a club; just enough restaurant without the overpowering wait-person; nice little breakfast; clean spacious rooms and quiet. it is now one of our favorite places to stay in ft. worth',happy
id46258,' the madison is in the midst of a total renovation and most rooms are well appointed but outdated. the bellman made the mistake of showing up what the renovated rooms will look like- which made our room seem old and drab. i actually got locked in the bathroom after entering the room but they sent an engineer to rescue me quickly and updated us too a spacious suite and sent up some refreshments to boot. curious to see what it will look and feel like post renovation.',not_happy
id46259,' for me the main attraction of this hotel was the location. great base for seeing the sites rooms are pretty good service functional if not great. had a slight issue in the bar when after getting a drink i was accosted by our server who accused me of not leaving a tip when i had a drink in that bar earlier in the evening. i asked him to bring me my receipt from that occasion and - minute later he came back and apologised for mistaking me with someone else. no harm done but not the service standards you would expect',happy
id46260,' i stayed here for a couple of nights attending a conference. while the location on the waterfront and close to downtown area is excellent the hotel itself was a bit of a disappointment for me. i changed rooms during my stay because my first room on the --th floor in the harbor tower was directly above the set of elevators that serve floors - to -- and therefore was quite noisy. my request was handled professionally no questions asked. i found the rooms and bathrooms to be quite dated and the service (aside from the front desk) quite sloppy. a couple of examples: in one room the “wired” internet connection wasn’t physically connected to anything while it the other room it was. the “free” wired-wireless internet service is pretty much useless. when i arrived in the first room one of the water bottles available for purchase for $-.-- was open and half-empty (i wasn’t charged for it though). there were used dishes from a previous guest outside the door of my second room and were not cleared away until late evening. this is not what i expect of a grand hyatt hotel. my recent stay at the bayfront hilton next door was a much better experience and i would not stay at this grand hyatt again.',not_happy
id46261,' ive stayed here twice in the past year the first time due to the convenience of location (you really can walk to the farmers market and the grove and i also walked a few blocks up to melrose ave. as well). the first time i was impressed with what i got for the price i paid (about $-- on the website)--the room i received was fairly large with a fridge and clean bathroom. based on this i didnt hesitate much to stay here a second time--but this second time around the room i received was much smaller ( cramped might be a better adjective!) and we had a few problems with the room key not opening our door. we also had a car--be warned although parking is free it is tight--it took a good -- minutes or so to get up the ramp from below!! to sum it up: it is an alright place in a good and quiet location but it is more motel than hotel.',not_happy
id46262,' we stayed here in august after getting a $-- deal through expedia. the hotel was well worth it - beautiful luxurious modern room with a lovely bed and bathroom. it is a very large hotel in a safe area of the city close to lots of restaurants and bars (and a really great wholefoods!). the staff are lovely. the rooms may be a little small but we barely were there other than to sleep. we easily walked to the white house. nothing bad to say!',happy
id46263,' my wife and i stayed at this hilton over the halloween weekend in ----. since we were booked via priceline we were guaranteed a room that would sleep two people. when i showed up at the front desk to register they wanted to place my wife and i in a two double bed room. when i asked for other rooms they found a king sized room for us. (in retrospect i found it odd that the hotel wasnt very busy yet wanted to put it in a two double room. we never saw anybody on the floor we were on) interestingly enough our room was on the -th floor and was above a very loud club. it was pretty annoying for the first night but you got used to it pretty quick. other than that this hotel isnt really for leisure travelers as it is really (i mean really) dead on the weekends in the general area. given another opportunity i would recommend staying in the back bay area. also we never really brought this up with the hotel but the sink in the (large) bathroom always took a long time to drain. it wasnt the end of the world but annoying none the less.',not_happy
id46264,' wow! where shall i begin? upon arrival the front desk staff was quite knowledgeable and welcomed us with a smile. nikki then informed us of all the free amenities the hotel provided such wireless internet breakfast and -- hour coffee service to name a few i was very impressed. the room was clean and the note on the bed let us know the duvet was washed just for us but not just for us they are washed for every new guest at hampton every time. hampton really takes the mystery out of shopping for a hotel. they are well located in many markets their quality is consistent and the surroundings are comfortable and welcoming. well done hampton inn & suites memphis – beale street! five stars!!!',happy
id46265,' my -- year old daughter and i had a wonderful stay in this hotel. from the minute we arrived the friendly staff gave us confidence that this would be a good holiday. the hotel was spotlessly clean with large bedrooms and the most comfortable beds. - very welcome after many hours exploring the city! the location is fantastic - opposite the museum of modern art one block from rockefella centre-radio city music hall five minutes walk from central park and ten minutes from times suare and just round the corner from -th avenue. we will definitely return.',happy
id46266,' as is the fate of many older hotels in large cities it seems that the hotel -- is another case where a new owner buys an older tired property invests heavily in the lobby-common areas to give the hotel the appearance of a modern well-appointed facility then does as little as possible in the actual guest rooms to make them livable. clearly the rooms have had some minimal updates (bedding tv throw pillows) but . . that’s about it. the rest of the room is still worn pealing dented flickering lights old plumbing fixtures etc. the rooms are fairly clean and functional but it’s obvious that the vast majority of the updates the hotel received went into the lobby. the hotel has a nicely appointed and well equipped exercise room which is a plus. considering the rate and if you don’t get too swept up in the ambiance of the lobby for a downtown chicago hotel it is quite reasonable albeit not quite as nice as you might expect from your first impressions when you walk in the door.',happy
id46267,' i loved this motel! it was basic clean and friendly. ive stayed in fancier hotels and didnt like them as much. i would definitely come back to the redwood. i mean hey they have free doughnuts in the morning -- the true american experience! the room was spacious and clean. the tv was awesome! the bed was comfortable. i only had two problems. problem one: we were in the room closest to lombard street and it was very loud. however after a few days of walking -- - --y kilometers over san fran is hilly terrain soon made me sleepy the noise was no issue. problem two: the laundry machine stopped working one night and i had to take my clothes to a laundrette (of which there are approximately eight billion in san francisco!) the manager was extremely apologetic and refunded my money so it wasnt a major problem. everything else was fantatstic!',happy
id46268,' this is one of the nicer hyatt hotels. some of them are not so great but this one was top notch. check-in and checkout process was fast and with no wait as there were four or five clerks at the desk. the room furnishings were an updated southwest theme. bed was comfortable. closet space was adequate. the bathroom fixtures were newer and had upgraded portico amenities. room service was very prompt and food arrived hot although somewhat more expensive than room service at other hotels. the valet parking ( $---night) attendant was always right there whether i was picking up my during the day car or returning it at - am. food and drinks at networks grill were terrific. there was even an outdoor patio area with misting system and televisions. it was comfortable even in the --- degree temp. smoking is permitted only outside here. i do not have anything negative to say about this hyatt except that this would not be a good hotel for families with children.',happy
id46269,' nice hotel i read a lot of reviews complaining about the size of the rooms but i was very surprised it was a good size for me and my wife. bed was very comfortable room was very clean and the bathroom was a decent size. but the best thing about the hotel was its location right near broadway and seventh avenue excellent location. the elevators where a bit tiny but we got to our room several times without incident. when i return to new york i will stay at the stay again. l',happy
id46270,' stayed at the biltmore for - nights.from the outside it really doesnt look very impressive but once you enter the lobby like alot of the previous reviews have stated the decor and architecture inside was beautiful reminicient of the early ----s.very big lobby area with ample seating...reception was generally efficient and businesslike but like all american hotels service was pretty minimal.lifts to rooms were across a long hallway and also to the restaurant downstairs where they serve a pretty good buffet breakfast.the small lobby area just outside the restaurant is a very popular place for filming of movies and there was some shooting going on during my stay. the rooms were big and spacious but really needed a major overhaul.no doubt the bed was big and comfortable the room was just not cosy or had that homely feeling.it just felt cold dark and depressing.windows had no curtains at all...instead they had really old dusty wooden blinds...so early in the morning one would be woken up by the daylight coming in but being surrounded by tall buildings the room doesnt get much sunlight.lighting was pretty minimal.in contrast the size of the bathroom was really tiny and had hardly any counter top to put my toiletries.awful rusty taps and bathtub with yellowish ring stains.some how or rather the room decor reminded me of the inside of norman bates` famous house up ontop of the hill in the movie pyscho. location wise not to my liking as i was there during the weekend so being right in the middle of the business district the whole place was dead.i suppose good in a sense as it wasnt crowded or with alot of traffic because my room faced the road so would it have been a weekday i am sure it would have been very noisy.nothing much in the way of shopping around the area except - blocks away there was an area selling cheap electronics clothing and the usual other shops you find anywhere.the people hanging around this area tend to be more of the south american-mexican races.few usual eateries like subway panda express and other fast food joints. on the other side of the hotel behind...a totally different scenario.tall office blocks and just down the road about --mins walk away was a small shopping mall with a macy`s and the usual foodcourt below the hyatt i think it was. would i recommend or stay at this hotel again?definately not.even if i had to stay around that area again there are far better hotels like the westin bonaventure or the other major chains. i would have taken a few photos of the room and bathroom but it was just to depressing i didnt bother.',not_happy
id46271,' i made the reservation through there own website and down loaded the driving instructions from la to the hotel in sa diego. i was very pissed after looking for hawthorne street as i drove throught sd on the main highway going -- miles past the downtown area to call the hotel and be told the driving directions on there web site were in error. when i finally found the hotel the front desk acknoledged the error on there site and were amused at my anger. they said management had been told about the error by many guests but it was not yet corrected. i then was told they just switched to only valet parking in there garage and there was no parking allowed on the street. i went up to the room which was not very nice. to turn on the a-c i had to go down on my knees since they had installed a window a-c unit at floor level that had it is control panel on the lower corner. stupid! rugs were dirty; toilet seat was broken; shower head was broken; no stopper in the sink which was located in the room; more furniture than the room could accomidate but no closet. you had a mid sized wardrobe in which even my shirts were to long. just strange and i had to pay a double rate because they were sold out the first of two nights. guest computer access at $.-- cents a minute for a boarding pass. no comp breakfast or anything else included in the rate. i tried to check out this hotel on trip advisor before booking but could not find it listed to my regreat. i had no apoligy upon checkout and was glad to leave. mel heifetz',not_happy
id46272,' ive been staying in the pacific beach area fairly regularly for a number of years and have defaulted to staying at the best western blue sea lodge a couple of blocks away. however the b.w. has gone downhill and really is in need of a refurbishment. last time i was there the telephone didnt work and the front desk and security guy were of absolutely no help in trying to get me a phone that would work (also never offered to let me switch rooms or give me a discount off the price of the room. so i ran across the ocean park inn and the rate was similar to the b.w. so i thought id give it a try. what a wonderful surprise! the place has clearly been renovated more recently than the b.w. (though they should fix up the elevator and elevator lobby from the garage - first impressions are important). clean too. patrick at the front desk was great. all in all stay here unless youre willing to pay $--- plus at some of the other upscale places down the road.',happy
id46273,' we stayed in ny for - days and ended up at the strand. we just loved this hotel. it was a very clean hotel trendy comfortable and close most of the things we wanted to do and see. the rooof top bar was beautiful though the prices were somewhat stiff. the staff were lovely and always very welcoming and helpful. the rooms are a bit small but this is ny afterall and we found it large enough for the two of us for - days. there is also a fitness room for those who wish to work up a sweat which was adequate but also very small. the only room for improvement we found was the breakfast which was included in the price. it was served in the lower part of the hotel and always crowded (we didn´t get seats two mornings) and the food was very continental - i.e. dry bread boiled eggs and jam packets. i have celiac disease so i pretty much had to skip the breakfast. nevetheless this is a great hotel! i recommended the hotel to my collegue who took his kids there a few months later and they also loved it.',happy
id46274,' my husband and i stayed here for - nights. for less than $-- a night it was definitely worth the money. the location is fantastic and the rooms are clean. we felt very safe in this neighborhood even at night. as said in previous reviews try to get a room away from the elevator if youre sensitive to noise. we had room #--- and it was right next to the elevator. luckily we slept ok but it is not a quiet elevator. if youre just looking for a clean comfortable place to sleep the baldwin is perfect. if youre looking for more amenities or plan on spending much time in your room go somewhere else. overall solid hotel. i gave it - stars b-c of the rate we paid and i didnt expect too much out of this hotel. if it was over $--- a night it would definitely only be a - star.',happy
id46275,' staying here for five nights. like all ritz hotels wonderful service great housekeeping staff good bartenders. great location just outside of china town. if you like to walk you will be in heaven...many must sees are within a mile or two. yes it is hilly but it is san francusco do if the hills surprise you you didnt do your research!',happy
id46276,' after trawling through hundreds of hotels on expedia desperately trying to find one that was reasonable clean and without cockroaches i stumbled across this little gem.. the photos were limited but the reviews were great so i too the plunge - girls - in - double room - in the other for a --th birthday.. mine.. sadly! we were collected from jfk by grey line limo which was $-- plus tolls which was lovely and believe it or not as cheap as - yellow cabs as there were - of us howeve it does take a while to get in to manhattan or anywhere by road about - hours later we arrived at the hotel a little jaded and growling at eachother! we were greeted by willie who is just a little glowing bolt of happiness you cant help but smile when you see him he informed us that the check in time wasnt till -pm (it was now about ----hrs) but he would see what he could do within -- minutes we had our - rooms. i shared with one other girl in a double room room --- which was lovely a clean modern room well furnished with - double beds a wardrobe and some draws desk - phones a huge flatscreen tv and neat and spotless bathroom the relief! the room wasnt massive but i have stayed in smaller hilton rooms in the uk and we were more than comfortable the only suggestion would be a little more closet or drawer space (to make room for the shopping) but we managed perfectly well for almost a week. the rooms were cleaned daily towels replenished and beds turned down just leave a little note for the cleaning staff with any requests before you venture out in the morning and it will magically appear upon your return we left a $- tip daily for the cleaning staff which is standard practice. willy and the day staff were fantastic and bent over backwards to help us with any query and were always laughing and jolly they will also keep you luggage safe for you after check out so you can spend your last minutes luggage free and it is all free of charge. a handy tip or two starbucks is just accross the road v important! there is a little cafe called hot and crusty which is right next door to starbucks who do some ace cakes and stay open until stupid o clock in fact i dont know whether they close which is great for a bite or a coffee if you venture out to play in greenwich village on a saturday night! times square is a couple of blocks away (keep the hotel on your left keep walking until you see the giant button and turn left about - mins walk) getting back to the airport.. bargain and very quick and easy jump on the subway its really safe and friendly and will cost you $- a trip anywhere (handy to know when your feet start to hurt!) to jfk from --nd st subway (- block up from the hotel) get the e train (train with an e on the front) uptown to jamaica which takes about -- mins and then pick up the airtrain($- standard charge) which takes you right to jfk all terminals bargain and a damn site quicker than a cab! i could go on for days as there is so much to do but all i would say is dont be afraid to explore get yourself on the subway (we were on it at -am and noone bothered us) and explore.. oh and if you are a foodie and fancy a special night out try the maze at the london its amazing food and lovely atmosphere!',happy
id46277,' very disappointed with this hotel. stayed their on our honeymoon no special treatmeant from the hotel room was very small and average. the hotel itself is lovely but perhaps in need of a make over! one positive is the location. all in all i wouldnt recommend this hotel and wont be back. much better value to be found in ny.',not_happy
id46278,' new well-designed hotel with all amenities. breakfast just ok; overpriced for this area; service passable. ice machines out of order on some floors. security did nothing about loud unruly neighbors after midnight despite three calls to front desk.',not_happy
id46279,' we stayed in a standard room (valentine is weekend: $---.--). it resembled a cell with a flat screen tv. the window had a cheap pull up blind. the light from a spotlight on a neighboring property easily came through the blind lighting up our room like it was daytime. we called the front desk around --:-- am to see if we could change rooms. no answer or answering machine. then at -:-- a.m. somebody went into the room next door. we could hear the door open their footsteps walk across the floor etc. later we could hear things we did not want to hear. finally fell asleep around -:-- am. what a disaster. apparently what is left out of the brochures is that they want you to have the cheap motor court experience but pay a whole lot more for it.',not_happy
id46280,' been to the mansion many times. try to make it at least twice a year and the place never lets me down. ted & h have a vision beyond most people. the place is amazing and changes all the time. the live concerts are a special treat. sunday brunch-great! love all the bathrooms!!!',happy
id46281,' i used the name your own price option on priceline which is a whole nother story....and wound up at the hotel vq for $-- more a night than the advertised rate on both the hotel and priceline is websites. i selected - star hotel in downtown denver and after they rejected my offer i bumped it down to - star and they accepted the offer right away. first things first this hotel is not downtown. there is absolutely nothing within walking distance but the free hotel shuttle can get you downtown for a ----- minute drive. i took advantage of this on the first night and when i called for a pick up the front desk never actually told the driver i was downtown needing a ride. he happened to drop off another set of guests -- minutes after i called so thankfully i did get picked up. when i went to check in around -:-- three staff members ignored me even though i was the only person in the lobby at the time. after waiting several minutes a gentleman finally took the time to check me in. the lobby was clean and well appointed as was the pool but once you get above the first floor this place is a hot mess. my room was on the sixth floor which had dingy carpet and stains all over the hallway floors. the room was the same with dingy carpet a chair with a mystery stain on it and a bedspread with cigarette burns in it. after my first night housekeeping came in and made the bed and replaced my used towels but did not throw away the used toiletries in the shower or the dirty cup on the night stand. they also did not replace the amenities i had used either. a colleague joined me on the second day and rather than stay in this scuzzy hotel she called a friend to see if we could crash at her house for the remaining two nights. in packing up my things i noticed (and my colleague verified) that the clothes i had left out during the day were slightly damp for no explainable reason... i checked out two days early and the front desk staff did not ask me why i was leaving early nor did he even ask how my stay was. when i asked for a copy of my receipt he told me i would need to call and get that from whomever i booked my stay with. really?? i would never in a million years recommend this hotel to anyone and it is not even a - star hotel. and after three separate emails and a phone call to customer service to express my sincere disappointment with this experience from the get go all i got were canned responses and no help at all so i will also never ever use priceline again either. terrible experience all the way around.',not_happy
id46282,' the reviews that we read about the hotel were realistic and well written. we were plenty surprised by the cleanliness and service-oriented staff. yes the room was a little small but it was actually cozier than small. we found the location very convenient to all the attractions that we were interested in. it is a short taxi ride to times square or a good brisk walk up -th avenue to madison square garden times square or the restaurants and services in chelsea. we definitely would stay there again.',happy
id46283,' i have stayed in different hotels in dc but grand hyatt is undoubtedly one of the worse of the lot. i booked - rooms there thru hotwire for - adults and - kids. we stayed there for - night on may --th ----. this hotel is very accessible to the mall area and has a very good exterior. at the check in i was told that we had - rooms with king beds the room was very small for accommodating kid is rollaway bed. i asked if i could get any room with - beds ( any size) but they didnt seem to have any for me. they offered me a suite instead which can hold - rollaway beds easily. the so called suite had - very poor sofa queen bed as the main bed which was really bad!!! rest of the amenities in the room were mediocre. i wont go in details about every small thing. but i defiinitely wont recommend this hotel unless u have no other option.',not_happy
id46284,' my husband and i stayed here for one saturday night in mid-december. we did not realize when we arrived that valet parking at the hotel was free so we parked in the ramp attached to the casino. we were stopped because we had luggage and were only allowed to proceed to the hotel lobby if we promised to walk along the wall. it was quite a hike so make sure and take advantage of the free valet parking. check in was very slow for some reason. there were only two people at the desk. it took about -- minutes so i was not able to go to the room before my scheduled spa treatment. and my husband had been promised a concierge level room as he was scouting the location for a convention while treating me for my --th birthday. the person at the desk said it was not noted on our reservation. we did not make an issue of it. i had a massage at the spa. it was the hypnotic and cost $--- for -- minutes. the locker-dressing rooms are very nicely equipped with rain shower-type private showers toilettries curling irons hair dryers infused water and snacks. they did not however have brushes or combs available. it is very minimalist which was nice except in the jacuzzi area--there it seemed very bare--maybe because i was bare and some luxuary would have seemed a little more pampering and comforting. the massage was fine--not much pressure and not worth $--- dollars. this is the most i have ever paid for a massage with the least amount of satisfaction. maybe it was the type of massage i chose but it was very light with almost no attention paid to typical stress areas around the shoulders and neck. most of the massage involved my legs and feet. the rooms at this hotel are spectacular. the bed was very comfortable with fine linens. there was a big flat screen tv on the wall and an i-pod dock with speakers. the rooms are nicely decorated with interesting lighting. the bathroom was equally impressive with a flat screen tv hidden in the mirror soft and comfy bathrobes nice towels and a huge walk in shower. really nice. we had a drink at aqua--a tequila and rum (i think) bar. it had an interesting atmosphere with a water reflection on the ceiling. my husband and i both had a mojito at $-- each and were served by a friendly cocktail waitress in an extremely short and metalic dress. my husband called it very vegas while i had a few other words for it (the dress that is.) we tried to go to the bar on the second floor (ignite?) but it did not open until -:-- p.m. we did look around--it was very cool with a blazing fireplace that must have been about -- feet across. there was a very busy poker room off of the bar. we had -:-- p.m. reservations at the bourbon steak and arrived about -- minutes early in order to enjoy a drink at the bar. while we were enjoying our drink they informed us that they were running behind and that we wouldnt be seated at our reserved time. we were having a good time and the manager(?) was very nice so we didnt mind. but unfortunately we werent seated until almost -:-- p.m. my husband kept checking and they kept saying our table wasnt ready--finally my husband nicely insisted and we were seated but at a table in the bar area--not back in the restaurant area. we had had our reservations for over two weeks. the service and food were very good but with the long wait at the bar on an empty stomach i had imbibed a little too much so did not enjoy my dinner to the fullest. did i mention this was my big --th birthday celebration? anyway i had carpaccio for an appetizer and a rack of lamb for dinner. my husband i shared the sweet potatoes for a side dish (it is all al a carte and the side dishes are very big.) we also had a wonderful bottle of wine. in all our bill including drinks at the bar a nice bottle of wine and the tip was about $---. i think they should have seated us on time for that amount! anyway this was a very nice experience especially for michigan and detroit. we dont have anything else of this caliber in the area so it was quite a treat for a quick overnighter. the hotel and restaurants are expensive but of very high quality. we did not gamble but the casino is beautiful.',happy
id46285,' overall the hotel was ok. not a - star by anyone is imagination. the location is --% of what this hotel is. you are --- feet from times square yet there are no noise issues. i normally wouldnt want to be in the hustle and bustle but this was a treat for my mom and her first trip to the city. maintenance in the hotel is seemingly non-existent. in our room one of the closet doors wouldnt close and was like that for the whole - days. in the public toilet in the lobby the stall had no lock on the door. overall there was just a feeling of shabbiness. i paid over $--- a night for this room on hotwire. (it was ny fashion week and the ---- memorial week) if this hotel was in any normal city in the us it would be a $-- a night price point but they have you locked in with the location. so if location is important and you can get a good deal go for it the negatives in the hotel were not enough to make me never go back but if you are looking for a touch of class or luxury then look elsewhere. this is a utilitarian hotel for nyc tourists.',not_happy
id46286,' whatever you read here our room was clean a good size and had all we needed. we had a friendly welcome and as others say you cant beat the location (right near time square). air con was a little noisy but worked and you pay for wifi. shower for people under - foot. otherwise i cant fault the hotel.',happy
id46287,' this was my first stay at a club quarters hotel and i chose it for its location at the embarcadero area of san francisco which i find to be a terrific location for a base to explore the city. the hotel is quite nice. i found the bathroom to be surprisingly small for an american hotel though. they serve great coffee in the lobby in the morning and there is free internet access in the lobby from a statinary computer they have. also the hotel has no parking so if you rent a car be prepared for very high parking rates at area garages. generally you dont need a car in san francisco necessarily but i was on a business trip and had to travel to the suburbs as well.',happy
id46288,' after spending three nights at the luxe hotel downtown feel we will certainly return! we arrived early and our room was not available but our bags were taken care of and suggestions for lunch and shopping given. every member of staff was to see us and help with everthing that we asked.i do mean everyone the front desk bell man housekeeping nothing was a problem or too much trouble.the rooms are modern and very cleanbecause of its location it maybe a little noisey at the front of the hotel. that is due to its great location across the road from la live- staples centre with choice of excellent restaurants. the hotels great patio and restaurant . we attended the los angeles convention centre approx -- minutes walk up the road just a good location for anything downtown jewellery fashion districts or catching the metro to see the rest of la. the hotel is great but its best asset are the staff so friendly and helpful even when very busy on thursday with the music awards going on just kept on smiling. thank you !',happy
id46289,' after -- years as parents we had the opportunity to spend a few days alone together and decided to head to nyc. i almost always stay at the marriott marquis in times square but decided to try something different for this trip. i searched on romantic hotels in nyc and came up with a few. after comparing the recommendations i selected the kimberly. the space of a suite and the location away from the hustle and bustle seemed to be a good choice and for the most part it was. however while they have a nice reputation they are not quite up on the service as the marriott marquis. also there is a distinct difference between their regular and luxury suites. i booked online through expedia to save a few $$$ off the cost advertised on the hotel website. the only choices for beds on expedia were two doubles or a king. i selected king and thought i had reserved a luxury suite. i realized after i had the reservation that i had not reserved a luxury suite and called both expedia and the hotel directly to see if i could upgrade but they were sold out and a luxury suite was not available. when we checked in they did not have our reservation in our name but did have a reservation for someone with the same last name but different first name. since we have booked things for this family member before we thought that it was possible the reservation came from expedia with their name instead of ours. they seemed to treat us a bit lower class since we had an expedia reservation. if you dont want to do business with expedia then take your hotel off of their service. we were shown to our room the bed was a queen. a quick call to to front desk to inquire had them tell us that our king bed request was just that and they make no guarantees in honoring it. we asked to speak with the manager but still did not get what we had asked for in the reservation and then we asked to be put on a list to move the next night. a call to expedia did not help out either and they distinctly had our reservation in our name. not sure why that did not transfer to the kimberly. i feel badly if that person did arrive later in the evening as the hotel was sold out. meanwhile we did have a lovely room with a balcony. we had rooms on both the --th and -th floor with balconies. the suites are quite nice. the bathroom in the regular one bedroom suite was nice if small but well appointed. you can read many other reviews about the space. this review which i read before we left is quite accurate all around. http:--www.oyster.com-new-york-city-hotels-the-kimberly-hotel- we did call the next afternoon to see if we could move to another room and while they did move us it seemed to us that they considered it a bother. they dont seem to have the cleaning staff to handle a full hotel. we had to ask that our room be cleaned up at -pm in the afternoon. once we did move a bell man came into the room with another guest. rather disturbing. doesnt it show in their computer that the room is taken? i dont have to go into the possible scenerios with someone walking into your room. it sounded like he used the master key to get in rather than a key card. shouldnt that have been a clue? when we came back after our room had been cleaned some of our trash had fallen into the hallway. it was a bit unsavory if you know what i mean. yes people can drop trash but this was pretty obvious and should not have been in the hallway. our room came with breakfast but we did not get to the buffet in the penthouse until our last morning. once again nice idea but not quite there. the penthouse has been developed into a bar. low seating and mostly low tables. not the best for eating eggs pancakes fruit salad and the like. yes the buffet was a nice spread but they had one chef cooking for a full hotel. when we got off the elevator there were - or - guests in line. by the time we left there were -- people in line. no one was bussing tables when got up there and it was hard to know what was available for seating. plates silverware and glasses were on just about every table even though there was no one at those tables. they was no obvious place to clear your own plates to so what to do? stand and eat? eventually a few waiters started to clear things up but where were they -- minutes before? there were more than a few miffed guests up there on sunday morning. the restaurant in the hotel is closed for renovation. we had a lovely dinner right down the street at maloney and porcelli. great food attentive service absolutely delightful. expensive but worth every penny. we also ate at the ny luncheonette two doors down from the hotel. complete other end of the spectrum price wise but completely wonderful as well. nice staff and great service. i cant say that our trip was a disaster but i cant say that i would go back to this hotel again either. there are a number of hotels in this part of nyc and it might be worth your time to investigate them before booking a room at the kimberly. they need to tighten up the service and work out the rough spots if they want return guests. this cold be a great place if they were more on the ball.',not_happy
id46290,' the only thing good about this hotel is that i got a good night is sleep (which of course is the most important thing). the hotel didnt seem very clean. the room only amplified that perception. the pool was over-congested (imagine a hotel with capicity for ---- people and a pool that could fit a max of -- in it!). so here were the positives: -. great night is sleep and comfortable bed -. bell man was helpful when leaving hotel (it is usually the other way around). negatives: -. less-than-clean room (hairs all over the place marks etc) -. concierge was very rude and didnt know anything about the city - i eventually decided to make my way on my own and got lost for about -- minutes -. operators never answered the phone. -. light bulbs were not working. -. they gave me the wrong room type from what i had reserved; then said they couldnt put me in another room! -. the sheraton promise was not kept. you might ask why didnt i change rooms. i tried but they said they had no more. this hotel has --- rooms; it wouldnt be hard to find another.',not_happy
id46291,' the location is very good - one block from the red --- line. the service is adequate but dont expect smiley happy faces. our room had one full size bed with enough room to walk around the bed (----- inches) two small bedside tables and that was it. a flat screen mounted on the wall with apparently only channels available off the air - no cable-satellite. bathroom very small - maybe - x - and very small opposite closet. the room was clean enough. this is a place to sleep that is close to the subway - end of story.',not_happy
id46292,' a nice hotel location is ok the hotel is not so expencive and the rooms are nice - we did not had a view . the front desk were helpful and other staff were nice to.... we did not use the restaurant so we can not comment on that. the bed at our room was great and we had a very good sleep at the - nights that we stayed there.',happy
id46293,' i just returned from a night at the sofitel. philadelphia and i would rate the hotel maybe a - or a -.- out of -. perhaps the glowing reviews here made me expect too much. the lobby is nice the staff are very helpful but i thought the room left several things to be desired. number - - someone mentioned frette sheets - these arent even ---% cotton percale – they are cotton-poly sheets by dan river - check the label - about what you might find at a very average to low end hotel. the room was small - we had ordered a rollaway cot for our daughter - it was left in the middle of the room and not made up. i guess because there was no way to open it without completely blocking bathroom access. i love the cosmetic amenities (although we had no bathroom candle as others have mentioned). my big peeve - no wine in the minibar - what kind of french hotel is that???? the mini bar menu is even adorned with grapes - what is that about? the bed was ok but nothing special - no pillowtop no duvet - those are my musts for a top hotel. plain mattress cheesy fleece blanket. there was a pamphlet with a beautiful featherbed. --- thread count sheets and a duvet that you could buy... i found that very strange since it wasnt even in the room. im travel a lot enjoy nothing more than a great hotel. this was an okay to good hotel.',not_happy
id46294,' room was clean and comfortable front desk staff was very accomidating to not so nice when we ran into travel problem however omar at the front desk solved our delema.location was great walking distance to every area we wanted to see.',happy
id46295,' as other reviews have mentioned the elevators are small and slow. it wouldnt be too much of a problem ordinarily except that the same elevators are also used for the rooftop bar ... and if the service elevator werent out of order. if it is an inconvenience for the guests one can only imagine how difficult it makes the jobs of the people in housekeeping. for what it is worth the staff were consistently friendly and pleasant. but the management should be ashamed; apparently the service elevator has been out of order for some three weeks now. also the bed was extremely soft and would sink down in the middle -- hard to get a good night is sleep and not good for someone with any back problems.',not_happy
id46296,' this hotel was in a great spot being just around the corner to the chinese theatre and kodak theatre. it was easy to catch the metro to universal studios and generally found this to be a convenient spot to head out around los angeles which is a very spread out city. the hotel staff were friendly and very helpful especially with our heap of luggage! we stayed in a - bedroom apartment which was very large and like staying in a large set of the tv series melrose place. the rooms themselves are basic but clean. the kids liked jumping in the pool and choosing their free lollies and drink. the breakfasts were good and there was enough choice to suit all the ages in our group. we ate at the japanese restaurant above this hotel on our last night and had a gorgeous dinner in this beautiful old restaurant with great panaromic views though it wasnt really a place to take young kids (like our - year old)!. would stay here again and recommend it.',happy
id46297,' after a -- minute journey from boson logan airport we arrived at the hotel to be greeted by a friendly doorman the looby was spacious and clean and the staff at the front desk were friendly check in was fast . i have stayed at this hotel in the past but was in for a suprise when i entered the room to find that everything had been revamped new fittings bed tv bathroom etc all very high tech flat screen hd tv dvd player electronic do dont disturb button very nice bathroom supplies etc . i could work out the air condiitioning controls to make the room warm but that was only a minor thing . the bed was very comfortable with lots of pillows. the hotel is in a good location with the prudential centre and shopping mall across the road and a subway- underground station just out side . with plenty of bars and restaurants nearby this is a great place to stay when you visit boston.',happy
id46298,' stayed here during the marathon weekend chose the hotel based on reviews on this site and price and was not dissapointed. given such a busy weekend the hotel did not at any time seem over-crowded. the complimentary breakfast being american buffet style far seeded expectations opening earlier on marathon day was a great touch and very much appreciated. great location for the metro bus to navy pier a few minutes walk to michicagan avenue as well as a short walk to the river-loop. good standard of cleanliness throughout although room service was a little erratict but this at no point detracted from the quality of the stay. overall the hotel exceeded my expectations and would have no hesitation in recommending the hotel.',happy
id46299,' we booked our short stay after reading about a hotel price special via travelzoo.com. arrival was smooth with a map directions from the hotel web site and low-traffic @ arrival time around -pm. parking (valet only) costs $------day with no in-ou which wed read about on the hotel website. ouch! but hey it is nyc. the front desk staff were friendly and welcoming and check-in took less than five minutes. our room on the -th floor was lovely with lots of attention paid to decor and cleanliness. lighting options were unique and plentiful: artful swirly blue glass lamps circular lighted mirrors (small and large) in the bath individual reading lights - - modern and very cool! top-notch cleanliness and comfort particularly with mattresses pillows and bedding. loved the homey-touches of afgans spread across the foot of each bed corner. the sleeper sofa was not made up as per our request at booking but one call to the front desk and that was taken care of right away. wed read on hotel reviews here at tripadvisor that the top floor offered great rooftop views - - and that was right on! there is a clear view of both the empire state building and the crysler building as well as a beautiful nighttime nyc skyline from the --th floor. signs indicating that the rooftop was only for use by --th floor guests though put us off momentarily. maybe we werent supposed to go up-out but we did and im glad. very very nice view. the hotel is located within easy walking distance of the empire state building grand central station st. barts and more. a bit further to -- rock but completely do-able. weve paid far more for far less in other nyc hotels!',happy
id46300,' got the hilton for $---.-- - night on priceline one day prior to our arrival. we arrived at around -pm after a rather long walk ( we carried our luggage ) from embarcadero bart station. when the lady at the reception heard about this she said shed check what kind of room she could offer us. were able to chose between street and courtyard room. gladly took the courtyard room. the room was spacious the bathroom clean and the beds comfortable that is all that mattered to us. there is a business center which we used free of charge to check-in for our flight. it is close to all the tourist spots as well as cable cars & f-line.',happy
id46301,' we traveled to new york for the first time in july -- and like many of the other reviewers we had no idea where to stay but we can recommend this hotel for those who may be unsure. on arrival we were able to check-in earlier than expected (which was most welcome after a tiring day traveling!) as we were staying at the hotel for -- nights the receptionist advised us that we had been allocated a larger room with a view of the hudson river. we were very satisfied with the room which was well presented and clean - complete with a walk in wardrobe as well as an additional wardrobe. as noted in an earlier review the shower was a bit savage and the hot water took a while to come through in the morning. apart from that everything was fine - the large lcd tv was great as was the free wifi connection. we had breakfast in the tick tock diner each morning and found the menu to be varied and the food excellent. totally agree about the location - you could walk to most of the main attractions or get the subway which was close by. we took a taxi from the airport to come in (again a learning curve!) but got the train from penn station on our way back - a much cheaper and safer option!! all the staff at the hotel were extremely helpful and friendly and we wouldnt hesitate to stay there again.',happy
id46302,' we stayed at the manhattan club for a week in august and found the place to be quite adequate in all departments. the location is excellent with quick access to the subways central park is - blocks and many shows we were able to walk to. restaurants near by. there were - teenagers and - adults and the - bedroom suite was ideal with - bathrooms. would definately stay there again and or recommend to others.',happy
id46303,' we stayed at the maxwell hotel after a long trip with our toddlers. it was perfect! from the cupcakes at check-in to the dvd player to the free wifi to the popcorn it exceeded my expectations. the location was perfect and we found walking to meals fun! our suite overlooked the space needle which was nice. the beds were so soft and comfortable. the room was chic and had all the modern amenities a travelling family needs. there is even a kids cart you can rent with games coloring books etc! the parking garage was being repaved but the hotel had a staff member out front directing patrons where to go to park. all the employees we encountered were super friendly and helpful. my only complaint was that whoever was staying above us sounded like a dinosaur with all of his-her stomping. that is the only negative i could come up with about the hotel! we will definitely be staying here again! thank you maxwell hotel!',happy
id46304,' we stayed for - nights the end of nov --. i found the location interesting and convenient. the front desk staff and the doorman were pleasant. the breakfast was ok carbs and weak coffee. our only negative would be that our room was not very clean. crumbs that were on the floor when we checked in were still there - days later. the extra blankets were not clean and the pillows smelled. i wouldnt rush back.',not_happy
id46305,' we had to stay in this hotel for a night because we missed a flight. thanks to the airline we could have a special discount so we ended paying around us$-- the night.... and it was totally worth it! they are - minutes away from the airport and a shuttle goes from-to the airport to the hotel every -- minutes which we thought was great. we got a big room with two king beds.... ohhhh.... the beds!.... the beds were amazing!... they were not too firm not too soft; the pillows were amazingly soft and confortable and the linens were all white and extremely clean and soft. i would defenitely go back again!',happy
id46306,' my wife and i just got back from a - night stay at the w westwood and the w never disappoints. we were upgraded to a suite and the room was simply amazing! and that was just the beginning... from the front desk concierge even the room service staff they could not have been any more accommodating and helpful. they always went above and beyond to make sure our stay was nothing short of spectacular... would highly recommend the w westwood as the place to stay ! the location is fantastic if you do not want to be right in the center of the la hustling scene but close to it!!',happy
id46307,' stayed four nights on a business trip and had a very mixed experience. staff was mostly helpful with one major exception that really hurt our feelings about the place. room design is not functional. there are two tiny dresser drawers one of which is stuffed with minibar items. perhaps the hip young crowd who stays here doesnt wear much in the way of undergarments since there is no space for them in the furnishings. closet is configured like a tunnel with the door at one end leaving a long corridor of clothes between you and the iron and ironing board at the other end. bathroom lacks towel racks only one hook by the shower. hip design should not come at the expense of functionality. over four nights we were only able to get the room temperature to stay comfortable once. the other three nights the thermostat reset in the middle of the night and the temperature in our room went up by - - -- degrees leading to overheating under the very thick duvet. these design flaws were annoying but the attitude of the staff at the pool-bar area was unacceptable. my wife went down to read and relax on the pool deck one morning. after settling into a cozy spot for a while one of the bar servers came over and asked her to move elsewhere because her chair had been reserved. the pool deck was more than half empty and the beautiful people showing off their cosmetic enhancements were not asked to relocate. cant help but conclude that staff discriminates on looks which requires a plastic surgeon to pass muster in this part of the world.',not_happy
id46308,' i had stayed at this hotel before it was the hotel lincoln and loved the neighborhood so much that i knew i wanted to come back... in spite of the hotel is previously well used atmosphere. when i found out that it had changed hands and had been renovated i was very curious to see how much of a change might have been made. to my amazement the lincoln hotel has all the things i liked about the older version but updated to a very comfortable and welcoming place to stay. my wife and i stayed for - days during the week. we were greeted by katy at the front desk who immediately made us feel like she was truly glad we were there. she helped find some places to dance that evening. we had no trouble finding places to eat. there is a wide variety of restaurants within walking distance in almost any direction you go. directly across the street is the beautiful lincoln park where the zoo and conservatory are located. there is also a farmers market in the park on wednesdays through the summer. we took advatage of the complimentary bicycle rentals that the hotel offers and rode along lake michigan to the navy pier. there is complimentary wifi at the hotel also. several times during our stay glenn at the front desk suggested and helped us to find our way to other activities. either katy or glenn were always there to answer our questions and make our stay more enjoyable. they also answered our questions about the hotel is history and revival very interesting. while the hotel offers lake views and city views from some rooms we were quite with a room that overlooked the side street and a very interesting flower shop across the street. it was quite a treat to walk through for the flowers and the architecture! the rooms are generally smaller than those in a newer building but very efficiently layed out to get the most out of the space. everything in the hotel is newer and done in a ---- is type of motif. we frequented the coffee shop off the lobby every morning. they were always very friendly also. we did not go to the adjoining restaurant. it seemed more upscale than we were looking for. we did however go up to the rooftop lounge one night after an evening out. it was a disappointment. wine and mixed drinks were a bit expensive and the beer was served in cans no offer of a glass. it was very difficult to get the servers is attention even though they werent that busy. (three of them were in a group having a conversation the first five minutes or so that we were there.) the atmosphere was kind of cold: unfinished concrete walls no colors to speak of and the lighting was like they had turned the house lights up to clean for the evening. there were windows to look out over the city but they were relatively small and we werent fortunate enough to be seated at one of those tables so no view. before -- pm you are able to go out onto the rooftop to see the views but we didnt arrive until after -- pm and were told we were not allowed to go out onto the rooftop so again no view. ill repeat: very disappointing! we are looking forward to returning to the hotel lincoln on our next visit to chicago. it was probably the most welcoming hotel we have ever stayed in. we found we had just as much if not more to do within walking distance of the hotel than when we had stayed downtown on previous trips.',happy
id46309,' stayed at the omni san fran from a friday until a tuesday for leisure. it is very close to chinatown but there are hotels that are closer to union square that are just as nice if not nicer. i stayed at the jw marriott for a night a couple of weeks later and found that to be a better location that was closer to shopping and restaurants. there is really nothing right next to the omni. dont get me wrong the omni isnt super far from anything but it is not just a block walk. it is a short taxi ride to north beach. i got a pretty good deal on the hotel (average $--- a night with the discount heavily on the weekend portion of the trip) which is probably because of its location. san fran is made for walking and with the omni you will. it is probably considered more of a business hotel than i knew it to be when i booked the trip. staff was friendly although not too much interaction. they seemed adequately staffed regardless of the volume of people in the lobby. i liked the free computer access. the room was just ok and not spectacular. nice big king bed but the carpet was kind of dirty. bathroom was good too but again not spectacular. i would stay at jw marriott over the omni on my next trip.',happy
id46310,' had a wonderful stay while visiting for an event in downtown la so was only in the room for a few hours - it is hollywood after all :) room was very nice and modern. i was on the -th floor with a view facing the pool. i really like that the bathroom was not immediately inside the door to the room it was actually all the way into the room and kind of behind the bed. i was next to the elevator but never had any issue with noise. it is a fairly busy hotel and elevators seemed slow but not a big issue. staff were very pleasant and helpful. valets were also great and very prompt when retrieving my car definitely appreciated! i did not have a chance to check out restaurant. location is very convenient to everything and easy access to-from ---. if you have a choice getting to hotel come from highland to where you will be turning right into hotel (you would be heading into hollywood). getting there in the afternoon even though there was a turn lane was challenging! i know some do not like the parking fee but that seems somewhat standard for the area and was not an issue since i was expecting it. i would definitely stay here again.',happy
id46311,' am writing this in the room as we pack up after - night stay. great location on russian hill. the staff very friendly. light daily continental breakfast (muffins & sweet rolls) tea but no fresh coffee. we stayed in the - bedroom family suite which was very large by sf standards. had a king bed in the main room with a separate bedroom which had - full size beds. the bedroom was not cramped with the two beds. beds comfortable quiet and sheets soft. large pillows. tv is one -- in each room. microwave fridge and wet bar area with that gross hotel packed coffee in it. overall was very pleased with the choice. - little aggravations. -. hard parking but free (a luxury in sf) -. we were on -st floor and could hear feet pressure walking above us at all hours of the night. no talking but walking. -. the cleaning staff really cleans the rooms but loves the bleach and the rooms had to be aired out when we came in after a day is sightseeing. (but i have a sensitive nose). we had one window with a view of the side of the office building next door. but we were not in the room that much anyway. rec. a visit to the muir woods while in sf. really recommend a little known trail in the golden gate recreation area on the way from sausilito to the muir woods. it is known as the tennessee valley trail. it is about a -.- mi walk each way on a fairly flat trail to a lovely secluded beach. there are no tourist there just a few locals. we had total private use of the beach for about an hour. deer birds etc. it was great. all in all the hotel bill was under -k. for - nights was very satisfied. thanks reviewers!',happy
id46312,' great boutique hotel! it is modern and clean. the rooms have nice hard wood floors clean bathrooms decor etc. my room was one of the smallest but because i was travelling alone it was ok. the service is great and i was very impressed considering this is a --star hotel!',happy
id46313,' if you want to walk to some downtown baltimore sites and the inner harbor area this is a great choice. my wife and i found a great last-minute deal (through the hotel website) on a saturday night at the sheraton city center hotel in baltimore md. this hotel has a wonderful location: it is an easy and safe three or four blocks walk to the basilica of the assumption walters art museum and original washington monument. it is also only a ten minute walk to the inner harbor area which is full of shops restaurants and the national aquarium. we even walked to the closest movie theater which was a pleasant one mile walk through the inner harbor area. we parked at the underground parking garage across the street which was $-- per -- hours (trust me a good rate in this town). the hotel is quite large: it has two tall towers. we were in the south tower on the --nd (of --) floors. our room was one of the smaller ones but very clean had a king size bed lcd tv a desk a large cloest and a nicely renovated bathroom with a shower only (no tub). it had a nice view of the surrounding baltimore skyscrapers. the best part of the stay was the concierge yul. he was incredibly helpful. he directed us to all the sites ones we knew we wanted to see and others that we didnt even know about. he had great suggestions for restaurants. he even looked up the closest movie theater and showing times for us. he delivered a+ service. the hotel has two restaurants: shulas (fancy) and shula is - (casual). we had a --:--am brunch on sunday at shula is -. the only thing immediately available was the breakfast buffet (it would -- minutes if we wanted to order off the menu we were told). there was a good selection: an omlete bar chef bacon good real eggs tasty sausages a nice fruit selection cereal boxes oatmeal and french toast (not so good!). although the food was really of fairly good quality it was overpriced at $-- per person. it wasnt that good. all in all a nice hotel with good clean rooms and a great staff. i highly recommend it if you like to walk. it is probably a bit cheaper than staying in the inner harbor area itself and the walk down there is a quick and pleasant one. we would definitely stay here again.',happy
id46314,' the staff was friendly & helpful. the hotel itself was a throwback to the -- is with a great atmosphere. our room was comfortable and had a very comfortable bed. free wi-fi & breakfast (and free parking) are hard things to find in san francisco. we felt like we got a great value for a big city hotel.',happy
id46315,' we had stayed in the lenox last year during the christmas break but there were small nagging issues that prevented me from giving this hotel anything but - stars. we decided to give this hotel yet another try during the thanksgiving weekend and this time around our stay could not have been better. right from the old world charm of this hotel the service the location their rooms (we stayed in one of their pure guest rooms) the dining the heavenly bed (i slept more peacefully there then i had in a number of months) - everything was amazing. even when we stayed there the last time the service was exemplary and we were to see the same standards a year later. all the nagging issues we had last time - there was nothing to spoil our experience this time around. the location (right next to prudential and copley and a block from newbury) was perfect for shopping and taking the t. the close proximity to some of the best boston restaurants (lespalier and mistral) does not hurt either. the breakfast in the dining room was also a perfect start to the day and the drinks at the city bar in the evening were great (one of the best mai tais i have ever had). all in all we thoroughly enjoyed our weekend at the lenox. big thumbs up!',happy
id46316,' the allegro was a great stay. the rooms had a unique look and were very clean. they were a little bit on the smaller side but the decor and cleanliness made up for it. the service at this hotel was what made it truely special. everyone we contacted was very polite and got us exactly what we wanted. the wine hour was a lot of fun. i think more hotels should give the guests a chance to mingle like this. the hotel is very close to the transit system which is a plus as well.',happy
id46317,' big hassle with my bill and accounting department. some idiot was using the wrong expiration date to authorize my credit card. three days after check-in my friend treats me to a massage pays at the front desk and the hotel maxed-out her credit card later in the day. i should have been notified so that i could explain the difference between ---- and ---- to the hotel staff that accused me of trying to check in with a bad credit card. this was so rude. after being offered a free night to give the hotel another try i said ill never stay at this hotel again. the front desk was apologetic yet arrogant. ive been treated better at - star hotels.',not_happy
id46318,' this hotel is located across the main entrance of the conv. ctr. cannot more convenient than that. overall a good hotel. i stayed there during a conference i was attending. breakfast was provided due to our co being a hilton honors gold member. good breakfast but not really worth the money if you have to pay for it. rooms were acceptable and clean. as for the noise from the train many prior reviewers have complained about it all depends on the individual and if you are a light sleeper. it did not bother me at all and i did not use the ear plugs.',happy
id46319,' today during an event where streets of boston were closed and you were detoured our car died outside the hilton hotel. barry who worked in the hilton came over to offer assistance. barry saw the problem and went and got his car to help jump start our car. we really appreciated barry is efforts in helping us out. barry was able to help get our car going again. it was a hot humid day and with the street closures not a good day for us. barry also provided us driving instructions on how to get around the street closures to where we wanted to go. barry was on top of the situation for us. i cannot thank barry enough for his service. barry was a great asset and reflected very well on the hilton hotel whose uniform he was wearing. great service from barry and therefore by the hilton hotel. many thanks barry!!!',happy
id46320,' its located in the heart of san francisco on market street & surrounded by fascinating shops restaurants clubs and attractions. complimentary hi-speed wireless internet access in-room coffee safe and hairdryer telephone data port and cable television. the place serves good and tasty food. the rooms are fairly nice and had a great experience here.',not_happy
id46321,' my girlfriend and i flew into denver for a weekend vacation and we decided to stay at hotel monaco. when we signed up on the hotel is website we were promised a free breakfast each day (print this out for confirmation!). when we got there they told us that we were not eligible even though we are kimpton members. we had to argue with the manager to finally receive one free breakfast not one each day. now the bad (worse) part...there are parking lots all around the hotel which we wouldnt mind staying in since the valet was $-- each day. however when we got to the hotel they informed us that it was $-- for hotel guests to come and go as you please. we asked if that was the total valet cost for the vacation and we were told yes. come check out day they charged us $-- each day! we were furious and went to dispute the bill with a manager who accused us of misunderstanding. he also told us that he could adjust the bill but wouldnt. we continued to argue and he threatened to kick us out of the hotel (that we were paying to stay in!) i ended up calling the main hotel kimtpon number and spoke with a supervisor who immediately called the manager and forced him to take the charge off the account. a very very frustrating experience that could have been handled so differently. what ever happened to customer service?',not_happy
id46322,' good location only about -- minutes walk to union square. we had a king room at the back of the hotel and while this meant there was no noise from the street we could hear everything that was going on in the interconnecting room next door from the tv blaring at -am to a couple noisily making love several times in one night! that said the hotel was good value - the wine tasting each evening is a nice touch there is free wi-fi in the rooms and the decor is very stylish. good to have an in-room safe that can easily accommodate two laptops as well. didnt try the restaurant except for breakfast (you cant really get room service as the restaurant is owned by a separate company) but there are plenty of alternatives nearby - try colibri (mexican) and francis ford coppola is cafe zoetrope in north beach a pleasant and non-hilly walk downtown. overall a good-value hotel from which to explore the wonders of san francisco.',happy
id46323,' booked through expedia at the suggestion of co-worker. upon checking in we asked the young woman at the check in desk how the valet parking working. she was not very helpful on this did not seem to want to help us. i must say this almost put a damper on our stay. but i am glad to say she was the only bad thing about the stay. we found that the $-- valet parking fee is well worth the price. this is an all day charge and the valets will take your car and have it ready for you when you need it. of course these very hard working folks earn a tip for each trip. but like i said well worth the cost. our room was very nice. seems we got a suite. there was a couch that could pull out for a bed and another room with a king bed. the bed was very comfortable and we had a nice city view from our bedroom. it would have been nice to have another sink outside of the bathroom to make coffee. but all in all the room was great. the hotel is located right on the river in the quiet park. it is a very short walk down the river to the find many places to eat. we had drinks in the hotel bar it was very nice and the staff was wonderful. this hotel was a great value wonderful rooms and for the most part a great staff. be sure to check it out when in san antonio.',happy
id46324,' we had a fabulous experience at the hyatt regency for st. patrick is day! the location is amazing as it is next to the river only blocks from the parade and irish pubs are within walking distance. the big bar was swirling with people yet was very well staffed for the event and there was no waiting for a green beer! as we flew in from ohare we were also able to take the train and only a - block walk led us directly to the hotel. the bellmen were fantastic for storing our luggage and the concierge pointed us to busses that led us to the sears tower and macy is. i would say that the hyatt was perfect in every aspect of a st. patrick is weekend-exceptional location friendly service and a fair price for a big event.',happy
id46325,' this was my second trip to nyc and chose this hotel for the first half of our stay to be away from times square over new years eve. hotel is located in a great quiet spot on the upper west side across the road from a fairway supermarket and just a block from a subway station the room was a nice size clean it had a handy little kitchenette the bathroom was a little dated but still fine and most conveniently it has a laundry facility which was on our floor. staff were lovely and very helpful. couldnt recommend it highly enough especially if you want to stay uptown away from the hustle and bustle.',happy
id46326,' stayed three nights july -- - july -- with three teenage boys. road amtrak to union station and grabbed a cab to embassy suites. were able to walk to almost all the things we wanted to do. walked to: navy pier -- minutes water tower place for double-decker bus -- minutes boat tour of the buildings on the river - minutes. michigan avenue to shop - minutes. we did take the train to wrigley field but the walk to station was only -- minutes. rooms were perfect for us and the boys. good size. used the pull-out couch each night. used the fridge and microwave to heat up pizza the next day. there is a dominik is across the street that we used to buy snacks and drinks for the room. they could use another person at the check in desk. only had one or two working there at any time. we were able to check in at --:-- a.m. which was a pleasant surprise. we had to settle for a different room view which wasnt a big deal because we use the room to basically sleep in. we had an excellent stay and highly recommend this hotel for families.',happy
id46327,' spent - nights over christmas with family in the hotel. make sure you reserve a renovated room. also- if possible reserve a double room if it is the same price as a regular one queen bed room- the extra space is very handy as the one bed rooms a very small. good location make sure you dont pay too much though as it really is in a state of transition. room wise- it is nice if it is renovated except the bathroom door does no close- it is a slider with a good - inch gap all around. not very private so not very good if you are sharing with anyone otherthan a close family member. if not renovated- awful smelly and dirty. ( had family staying in non reno room also.) also- i disliked the lack of effort by staff. i went to reception to ask if non-feather pillow was available- he said no. i waited and pushed the subject as it is not uncommon to have a feather allergy. after - mins talking he agreed to ask someone else. -- mins later he returned to say there was - non feather pillow in the entire hotel. i gave him my room number and he said it would be taken there. it never was. very poor serivce for simple ask. my allergies were very bad i had to sleep with a towel for a pillow and only the sheet for bedcovering- in the middle of winter. not impressed with service at all.',not_happy
id46328,' the reception was not so great. we needed - doubles and they tried to pawn a lesser room on us saying there were no more double rooms available. this was complete bs as -- seconds later a room was available. the receptionist never once looked me in the eye which suggested he-she (not sure which) was aware of his-her deception. which brings me to the snooty concierge. we asked about a place to eat. he was busy filing some papers and never looked up at us. we got the impression he wanted nothing to do with us so we stepped out and walked around until we found a place. luckily there arent too many bad places to eat in ny. the room was clean and sizable for a ny hotel. the bathroom and sink area were all one so we had to wait for someone to finish up in the bathroom before we could brush our teeth. lastly you get charged for leaving your bags for the day after you check out. for $--- per night youd think they would hang on to our bags for us at no charge. parking was $-- per day! luckily we took the train in. ill try somewhere else next time....',happy
id46329,' after being over booked in a different hotel we got put here best deceing ever stayed here with my mum on --th april for my --st brilliant hotel great deco staff were billiant after a long flight had noice on the -th night didnt mind as it wasnt the first night food was huge compaired to what im used to but nice very posh hotel but worve the money best hotel ive stayed in for the stay in america best --st birthday present thanks w.hollywood for making it special will defferently stay here again was wowed as soon as i walked in',happy
id46330,' while the st. regis hotel is in an ideal location (within view-walking distance of the white house) and i thought the service and hotel bar were very good i was disappointed with the rooms. we stayed on the top floor in a room that was supposedly recently remodeled (hard to tell). the bathroom lighting was terrible (even my husband agreed) the water pressure in the shower was minimal the hotel dryers were very cheap and there was very little closet space (if we stayed for more than - nights it would have been a problem) and you can hear doors opening and slamming shut in the hallways (by both other guests and the cleaning staff). also the exercise room for a hotel of st. regis stature was pathetic - --- square feet with - treadmills and - elliptical. unfortunately at the hotel rate i think it would be easy to find other hotels with better amenities and for this reason i would recommend other hotels.',not_happy
id46331,' this was a bucket list trip to ca - we were sure we wouldnt return so it was important that this trip went well. i read so many reviews before i booked i made myself dizzy. the donatello had --- positive reviews so i picked them & im so glad i did! the place is all about service & they made every day - we stayed - days -- a event. highly recommend this hotel.',happy
id46332,' my husband and i stayed at the el paso east red roof inn in early february based on recommendations of tripadvisor reviewers. personally i would not stay there again. the goods do include updated rooms economical rates and convenience to the interstate and a variety of chain restaurants. however i feel the bads outweigh the goods . the location also means that it has lots of traffic noise and congestion which is not relaxing. the lobby was undergoing renovation and looked like a war zone. (hopefully that will change soon.) the front desk clerk was efficient but not particularly friendly. however she did willingly give us a different non-smoking room after the first non-smoking room wed been assigned had been smoked in. the hall carpets were dirty and the carpeting unpadded giving the place a cheap appearance. the towels and linens were thin; pillows were lumpy. a portion of the room is carpeting had been replaced with a faux hardwood which appeared clean but had an industrial feel. no free breakfast was offered so one has to figure in the cost of breakfast to the room rate since so many hotels these days offer some type of morning repast. bottom line: you get what you pay for. id pay a tad more for a nicer place. i gave the place an average rating based only on the basic amenities. but ill not stay here the next time i go through el paso.',not_happy
id46333,' this was our first trip to georgetown. we loved the town and we loved the inn. we had hesitated on staying at the inn given the poor feedback seen on some websites. fortunately a colleague stays there often and highly recommended it. we loved our stay. the inn is perfectly located the room was lovely and the service outstanding. we will be back.',happy
id46334,' this is an old ---- is marriott. i came here as part of a business meeting that was held in their function space. the staff were wonderful and the meeting rooms great and function food excellent. the concierge room was great too. however the overnight rooms are very old and not to modern standards. they keep trying to update with new carpets furniture etc but the bathrooms are small tile cracked tub marred the water system not reliable and the rooms have very low ceilings (especially the bathroom). i met a cockroach during the night. all typical from an old hotel. i don;t know what they can do other than to do a major structural renovation. i recommend that you stay at the newer marriott rivercenter across the street if possible it is a much better property. i wont return.',not_happy
id46335,' great location adjacent to lady bird lake and downtown. book a room overlooking the lake. the beds are perfect amazing linens. the staff are very competent and helpful. housekeeping was perfect for my --+ day stay. a fine spa and ok outdoor pool. rowdy bar with great bar food and a fair beer selection. never tried a full fledged dinner there; too expensive and too many austin choices. id stay again for sure.',happy
id46336,' my friend and i went to new york for a quick weekend. trying to find a decent room with two beds is certainly a challenge. i booked the gramercy park hotel since it is a fine hotel with amex the positive reviews on trip advisor and location. the price was certainly not cheap. this is not a fine hotel; i do not know why amex has them on the list. we arrived at midnight and were put in a smoking room. having worked all day and a long flight i figured someone was smoking in another room. i have not stayed in a hotel that allows smoking in many years. i called the front desk and at -am they were fully booked. my amex reservation automatically says non smoking room. the next morning i inquired and the front desk said they could help me but not until that night. since we were not staying but - nights and had much to do that day and night i passed on their offer. staying in a smoking room and floor as a non smoker made the trip less than desired. breakfast was included in our room rate but no one told us ahead of time that the rooftop restaurant was closed for renovations. the restaurant attached to the hotel was trying to accomodate hotel guests but did not serve breakfast until -- noon on sunday! not a good alternative. the rooms need to be renovated. the halls etc. are looking worn. all in all was not the right hotel for me or my friend.',not_happy
id46337,' i stayed at the good nite inn sylmar back in october ----. my experience was alright. i did not have any problems (except for the creepy guys up stairs from me). i did not have high expectations there for i was not disappointed. the room was clean and typical of a standard motel. the front desk staff was curtious and helpful. i think the price is fair for what you get at this motel. i have no complaints and im planning on staying there again ----.',not_happy
id46338,' this particular hotel is considered the best! the customer service was excellent the rooms were absolutely gorgeous they were clean it is walking distance to many great restaurants and shops valet personnel were outstanding the breakfast was free and the food and service was excellent. we were quite impressed with the entire hotel and the prices were pretty good as well considering each room is a suite with a full separate living space with an extra flat screen tv. the view of the riverwalk was awesome! now the luke restaurant was a different story. their menu was pretty bad and their bar was not good at all. serving domestic beer would be helpful. overall we were very with this hotel and we will definiately be coming back to stay.',happy
id46339,' i stay at this propery whenever i am in dallas! newly remodeled and upscale. helpful staff and well appointed rooms (with fridge). great pool on the --th floor and great views.',happy
id46340,' i wish i would have read the other reviews before booking on priceline because i had the same experience --- asked for a - star hotel in downtown indy and this is what i got. but for $-- it was an okay deal except for location. as for the hotel it is very nice for a campus location. the room was spacious with a very comfortable bed great flat screen tv chair and ottoman desk and a nice bathroom. we didnt eat at the restaurants but they were available. there is a free shuttle downtown but we ended up taking a cab so we wouldnt have to wait -- we waited for about --- minutes and got antzy. others were waiting longer. the cab was just $-. there would have been a fee of $-- a night to park but when we left on sunday the gate was open so we didnt have to pay. as we were leaving we stopped at the front desk to ask if we would have to pay cash and they gave us a voucher so parking would be on the house-- a very nice gesture but not needed when the gate was open. all in all a good hotel if you are going to stay on campus but i would not recommend staying here if you planned to spend a weekend in the city unless there is nothing else available.',happy
id46341,' we spent the night here for a girls night out. the hotel was great and the staff was absolutely awesome. everyone was extremely helpful and friendly. our room had a great view of the city and it was clean and modern looking. there was a fidge in the room which was nice so we could keep drinks and snacks cold. the hotel is in a great location and its easy to get to the green or orange line. also there are a ton of restaurants around. we spent part of our evening at some of the restuarnts in the south end which was great because it was a nice walk in the early evening and very quick cab ride on the way back to the hotel. only issue was when we went to check out they automatically charged parking to my credit card not a big deal but they did not ask me this during check in or when i valeted my car and i would have rather just paid cash for it. if you are looking for a hotel in boston i would highly recommend the boston marriott copley because of its service and the location.',happy
id46342,' perfect locationclose to the inner harboreverything whorthwhile is close by.the hotel is not perfect but it is good the staff was great and we have no complaints.tv remote is a pos and watching is unusable traffic noise is loud but i assume this is normal in the big city .we enjoyed our stay.btw we went to the ravens vs bengals game and that was great !!!',happy
id46343,' after reading other reviews i was nervous but the name your own price deal with priceline $-- made it worth chancing. we stayed - nights and were very with hotel. rooms were clean and staff was friendly. i also liked that they are trying to function more green. easy access for many tourist areas and nice and safe location. plenty of restaurants around to choose from. bedding very comfortable! only thing i could say that could use improvement is the restaurant food (at least the breakfast brunch). i would absolutely stay here again!',happy
id46344,' i stayed in this hotel on business for - nights. i had to move rooms twice the first time because of the traffic noise and the second time because of a problem with the water pipes in the room. the people on the reception desk had terrible customer service and always made it seem like it was my fault that i was having issues. i very rarely complain at hotels but in this case i was unable to sleep for the first - nights. i didnt have my towels replaced by the chamber maid as i would have expected for this class of hotel. i also found that the porters would only acknowledge you if you were pulling up to the hotel in a limo it was trying to be an upper class hotel but was miserably failing. if you are considering staying here please look elsewhere!!',not_happy
id46345,' excellent location excellent location excellent location... what else can i say.. the staff were nice. our room had a very nice view of newy ork as we were very high up. rooms are small but nice we really liked it..',happy
id46346,' everything a reputable hotel should be. we stayed for - nights and had a great time. all positive elements of a historic hotel with all the modern amenities.',happy
id46347,' my husband and i had been talking about a trip to chicago for some time and decided to take advantage of ontario is family day long weekend in february to do so. it was an opportunity to celebrate our anniversary and a chance to break up the long dreary winter season. what a great time! it was a little nippy so we looked for indoor things to do such as the theatre and the aquarium and some jazz at night. great dining and great service. we know we have to return during the spring or summer to explore the outdoor venues and shopping as well as the architecture. look up and it is a visual feast! im so glad that we spent the three nights at the trump tower. i have so many positive things to say about this property. im really particular about things and the trump tower raised the bar in all areas for me.the views are spectacular and the decor is snazzy and at the same time really comfortable. the staff is trained with one thing in mind - dont just meet the guests expectations exceed them. to this end they succeeded! we spent a lovely afternoon lazing about by the pool and the next morning we enjoyed one of the most delicious and relaxing brunches of my life. at one point looking out at the skyscrapers from the massive bank of windows alongside our table i casually remarked to the waiter that it was too bad they didnt have a foldout map of the skyline view so that you were able to identify the various buildings. his eyes actually lit up and he was so excited to tell me that such a fold out map existed and he would go and get one for me. his genuine pleasure in doing this for me as a guest was one of the memorable moments from this trip. it is not just about training the staff right. it is about hiring the right staff. the amount of pleasure that this person gave me was only matched by the pleasure he took in doing his job so well. i think that there are a lot of really nice hotels in the city of chicago. however the property is only as good as the service found within those walls. i really believe that the level of service is set from the top down. we encountered an issue with a noisy dog in the suite next to us during the second day of our stay. due to circumstances beyond the staff is control the solution became tricky and with a bit of prompting a very resolution was found in the end. the managing director mr. ocallaghan was not present on that particular day and upon my return home i sent him a very detailed letter regarding the incident which he decided to follow up with a phone call and a letter assuring me that the incident had provided an opportunity for staff training. very generous compensation was offered at the time of our stay and additional compensation was offered at the end of our conversation. mr. ocallaghan was an attentive and discerning listener. his concern was genuine and his response was more than fair. during the last several months i have recommended this hotel to anyone who is considering a trip to chicago. i really cant imagine why anyone would want to stay anywhere else!',happy
id46348,' i stayed at the hampton inn columbus airport april -- ---- for one night. i was very disappointed in my room. i had a king size study room. the pull out couch was not very comfortable or nice to sit on. the chair that went with the desk was so small (you would have to be the size of paris hilton) to fit in it comfortable. the king size bed was so high off the ground that i could not put my feet on the floor when i sat on the side of the bed. they had no pictures on any of the walls in my room. also at night you could hear the planes taking off at the columbus airport. the only - good things about this hampton inn was: the bathroom in my room was big and clean and the free continental breakfast. the people at the front desk. for the hampton inn chain hotels i dont think this one should be on there list!!!!!! i know that i think i would stay at another hotel by the columbus airport next time.',not_happy
id46349,' first off we were not as lucky as the previous reviewer who paid $---night. our - night stay including taxes and - day of internet (at $--.-- - ridiculous) came to $---. i realize it is nyc but we expected a better location and more personalized service. (it is clear the management is not overly concerned with personalization which you can see by reading the comments left on other reviews. he-she says the exact same thing we know you have a lot of choices in new york. hope to see you again. sure.) our room was pretty clean. the closet is very small and contains a rather large safe which makes it impossible to hang pants or other long items of clothing. the ironing board is half the normal size and difficult to use. we had them bring us a full size one. limited tv stations - we had three times as many at the hilton garden inn in tribeca. the room doors do little to mask noise in the hallways. the location was a bit disappointing compared with where we stayed in tribeca. we found the surrounding streets to be littered with trash and without many nearby options for unique restaurants or bars. the closest subway station is - blocks away. we likely would not recommend this hotel to others unless youre into neon lights and club music in the lobby and require a trendy rooftop bar. for what we paid we would go elsewhere.',not_happy
id46350,' - staffs attitude was not very good. did not smile. not very service-friendly - no coffee for breakfast coffeemaker was all day defect - very sound can clearly hear the people living upstairs - towels were worn and with long dark hair! - beggars outside',not_happy
id46351,' we were there for new years. we found the staff exceptional! it is a busy time for a nice hotel in san francisco. i think the hotel goes beyond the call of duty to try and make the guests as as can be. the rooms are clean and the beds are great! as the hotel emptied out for a couple of days after the holiday there were no problems with elevators or the regency club. in fact we found the regency club lovely and it has a beautiful view of the city. the hotel is starting room renavations soon. the union square location is fantastic! close to everything! we found managment lovely and would come back in a minute! we had a group of four rooms each and everyone of them had a beautiful view all were clean.',happy
id46352,' i stayed at this property in early september and was very with the hotel and staff. i was attending a conference at the convention center and this was walking distance but at a much better price than the hotels right next to the convention center. the hotel and staff were both excellent especially for the price. i walked to the space needle and many restaurants and bars in the area. a bonus is that the rei flagship store is literally right next door.',happy
id46353,' manchester grand hyatt very pleasant (short) staythe building itself it is really nice convenient parking lobby looks stunning and eveybody there was very welcoming. the room is big beds were super comfy and charges for in room mini bar are reasonable. location is a super plus close to everything or otherwise well connected with public transportation. then the vicinity with the marina and to the promenade are a further advantage ...beautiful area. the only thig i did not like was the bathroom ...big and with all the necessary amenities but kind of dated. i would certainly be back in case of a furter visit to san diego.',happy
id46354,' first the positives. excellent location reasonable rates great restaurant in the lobby. the negatives however were pretty negative. the biggest was the noise. the thump thump thump of bass lines from abysmal late---s-early---s power rock was impossible to ignore. i have no idea where it was coming from but i suspect it was from bar or club next door or somewhere else in the building. we called downstairs several times only to be provided with wildly inconsistent answers: - pm: its usually quiet on your floor. we will look into it and call you back . -- no return phone call - pm: we will look into it. -- pm (after we return from dinner out): we have no control over that noise. huh? i thought it was supposed to usually be quiet on my floor. and maybe im sorry about the noise would have been nice? -:-- am: it is usually quiet by -:-- or -. well call the police to look into it. -:-- am - the music finally stopped. so if you are interested in actually getting some sleep before - am id choose another hotel. if you are planning to go out until - in the morning and then go to sleep it might be a great place for you.',not_happy
id46355,' rooms were average clean. beds comfortable. location was easy to access. i would have given a --star rating were it not for the discourteous first impression from the motel manager. i had to phone days inn corporate office to receive the rate i was quoted when i made the phone reservation.',not_happy
id46356,' was looking at the over-the-top hotel prices in san diego and decided to give this a shot. what a find! excellent price clean friendly and helpful staff - all with a great location one block from the bay and - minutes from the airport. the rooms are a bit small but sufficient - like europe who goes traveling to sit in the room? we enjoyed the balcony the beautiful view of the bay and the beautiful weather with our friends. security is good with many cameras and breakfast is basic continental + yogurt. great value!',happy
id46357,' stayed in mid october. stayed on first floor. was a bit concerned about noise but we had none. no one was using the pool so that could have been a factor. the location is great! you can walk to so many places and-or get on bus-cable line so it great for first timers to sf. we had the kids so we opted for more convenience than luxury. wouldnt stay here if it was just me and my husband. bed was comfortable and room was clean. popcorn ceiling a little gross though. overall it youre not looking for anything fancy but want a decent bed and excellent location this is your place. joanie is down the street is a great place for breakfast!',not_happy
id46358,' very nice staff and lobby-pool areas. the rooms were dingy and old.',not_happy
id46359,' this was my first stay at a conrad hotel and i was very impressed with the overall property. the rooms were spacious and modern. the shower was separate from the tub which i prefer. the only oddity was the gym. they basically converted a suite into a fitness area but it had all the equipment that any other gym would have so it was no big deal. i would definitely recommend this property to anyone traveling to chicago.',happy
id46360,' cant beat the location for access to public transportation and shopping! i got a queen room with shared bath for $--- but after numerous difficulties with the card key to the room door not working properly was upgraded to a queen with private bath right across the hall. nice to get the gillette venus disposable razor as one of the amenities. even though i used the shared bath for just the first day there was never a wait and both the toilet room and bathtub-shower room were spotless! i never even saw anyone else using the hall bathrooms. friendly couteous staff. the mini muffins and tea-coffee were nice in the mornings. i felt as if i were the only guest from the u.s. staying here--lots of europeans seemed to stay there. the hotel palomar next door looked more swanky (and $$$) and the --th floor sky bar across the street at the marriott was fun for a good view and a drink but this was the best value by far since im a girl on a budget. would stay here again.',happy
id46361,' if youre looking for a central location to explore sf then this is a great budget option. rooms are tiny but the space is well organised and all amenities are available. immaculately clean comfortable beds and yes there is a reasonable amount of street noise but youre in a very busy city in a very tourist populous area so its not fair to complain about that. very friendly and helpful staff. would stay there again if i was in sf. tip: if you have heavy luggage (like me) there is a street level elevator on the corner of ellis & market streets to access powell st station much easier than trying to negotiate stairs. i reccomend using the bart train from sfo to downtown its cheap efficent safe and very clean.',happy
id46362,' terrible stay. loud tiny room. incredibly overpriced.',not_happy
id46363,' i stayed at this hotel last weekend and was worried before arrival because i was told the hotel was sold out for the weekend and i might not get the two double beds i had requested. when i arrived the staff was very helpful and although there were not many rooms left with double beds we were able to get one. the room was a great size and very comfortable. i will most definelty stay at this hotel again!',happy
id46364,' after a much anticipated wait for the opening my husband and i decided to spend a night there so we took a cab -- blocks down to old city (cobbled street neighborhood where the hotel is right oppo. liberty bell and other landmarks). the lobby is breathtaking- the whole hotel has an alice in wonderland meets super lux meets asian fusion ambiance. sounds like a lot but the interiors are impeccable and the highlight. we had booked a spa king and got upgraded to a spa corner suite. it was fantastic! put it in the top - rooms i have stayed in the us..others being - stars several times the price range of monaco. i just hope they can keep up the freshness of the rooms once people start of the spill drinks etc. on the gigantic beige leather couch in the living room. in terms of dining we tried both the options. the rooftop bar stratus is definitely a iscene. i suspect it will be a spot with more locals once word gets out as philly doesnt posses a place like this elsewhere. we didnt stay long enough for the dj to arrive yes dj but heard from friends it was the place to be. for families dont think it would be quite conducive. it is a flight of stairs from the --th floor but since we were on the -th floor not sure what kind of noise flow is created if any on higher floors. we had dinner at red owl tavern- good but there are so many places with the same look-feel menu approach now. i guess the best part is the location so convenient if you want a quick bite. service was very friendly. overall a fantastic hotel for a quick philly getaway- close to all the touristy spots and near classic restaurants like buddakan amada. etc. it is not in rittenhouse which is the other desirable part of town with a lot more going on but just a short -- minute cab ride away. all and all- it is a do!',happy
id46365,' the belvedere is located in a very strategic area close to restaurants and major new york attractions. most importantly the belvedere is clean and comfortable for families and couples as well as business travelers. the staff is friendly and what i really enjoyed is the free late check out at -pm!',happy
id46366,' the westin seattle was in a nice shopping location and offered comforable rooms. the area was fantastic! lots of shopping and bars-resturants. it is even walking distance to pike is place. the hotel had a nice work out center and spa area. one tip - take the light rail to the hotel from the airport. we researched this online and saved a lot of $$ over taking a cab.',happy
id46367,' my wife and i stayed there on a stay in early december. very nice hotel great amenities free high speed internet great location. would definitely stay again and recommend. had a deal that included breakfast at the accompanying restaurant which was also outstanding.',happy
id46368,' i pass this hotel almost daily on my way to and from work and would never have realized how great it was until i stayed there with friends for a bachelorette party. the hotel staff was very friendly and accommodating. the price was great and the room was definitely worth more than what was paid. if you can request a room on a higher floor with a view of the harbor. it is a stunning view! the only drawback of the hotel would be the restaurant. my group was looking to find a quick breakfast and we found that the hotel had a brunch buffet. it was less than stellar and not worth whatever we ended up paying for it. look into some of the neighborhood dining before your visit. there are some great places just a few blocks away!',happy
id46369,' first of all i would like to thank tripadvisor for letting me post this review as hotels.com and other various sites wouldnt allow me because i didnt book through them. as two males in our late -- is we needed a place to stay for the red bull air races in detroit. after visiting numerous sites comparing costs with location and analyzing maps we determined the leland provided the best location and price for our stay. i must admit i had read a few sketchy reviews that almost prevented me from booking the room for two nights and believe me i wish they would have! the hotel it is self isnt awful it is just outdated. upon our we heard what we believed to be a fountain coming from the lobby. we walked ahead hoping this hotel would be better than expected only to find an enormous leak falling from the hotel lobby ceiling into buckets trash cans and about half-a-dozen other makeshift water containers. after check in we parked the rental car in the lot (free parking is included however considering fuel was siphoned out of our vehicle id rather have paid for secured parking) and waited several minutes on one of only two working elevators in this building originally equipped with six. i will confirm the cleanliness of the room however there were a few things that raised my concern; -) there are no bars on the windows (they are full size windows providing escape in need of emergency but -- stories is a long fall.) -) i found a hand print in the closet i can only hope is a joke either that or it was actually left from a bloody hand. -) the air conditioning did not work. when i say did not work i mean it exhausted hot air on all temperature settings. conclusion: i camp and ive back packed europe ive stayed in some rather questionable locations but this was by far the largest waste of $--- ive ever spent on lodging. my advice: if youve got the time and a little extra money stay across the river in windsor and drive into detroit only if necessary!',not_happy
id46370,' this hotel is best feature in my opinion was its location. it was walkable to everything near comerica park. it was in a good section of town and it served my needs perfectly. i would probably stay here again. on the not-so-pleasant side...the staff here seemed a little overwhelmed. i realize that both the tigers and the wings were in town so i can understand a little. it is just that the rooms were not being cleaned in a timely enough manner to accomodate the people checking in by the posted time of - pm. there were numerous people waiting well after - pm for their rooms. the rooms were however clean and spacious. overall nothing too bad to complain about here. it was perfect for baseball roadtrip.',not_happy
id46371,' the lobby and lounge-bar area of this hotel are a great place to relax just beware. you can relax with a cocktail (watch out my glass of wine was $--!) and watch the people go by in comfort. there is no free wireless internet which is very much a disappointment. i purchased a day pass for $--.-- hoping i could use it in the room later on but the wireless signal didnt reach up to my room on the --th floor. so an hour into my visit to the loews i spent $-- for a glass of wine and an hour of internet...not very good way to start off. when i got up to my floor there were bath towels all over the floor i dont know if it was because it was snowing out or what but the carpets were covered in bath towels very strange. the room itself was just ok. bathroom is huge they should have designed the room so that some of the area of the bathroom was used in the sleeping area. the bed itself was alright the linens seemed really small my husband and i struggled for posession of the covers all night. the tv is a nice flat screen with hd capability but no hd channels the channel selection was also very limited. also since i couldnt use the wireless day pass i purchases earlier i was bound to the desk with the ethernet cord. the layout of the room was such that i couldnt work on the computer and see the tv at the same time very awkward layout. the biggest plus of this hotel is its location right in the middle of it all.',not_happy
id46372,' stayed here for three nights. we were given a handicap room so everything in the room was alittle different than a regular room. we didnt have any sink space which was sorta of a pain. we had a roll in shower which would have been great for someone in a wheel chair. the bed was very comfortable though. the staff was very friendly and the starbucks right downstairs was a plus. would like to stay again to see what the regular room is like. did like the location also',happy
id46373,' we stayed in dallas for - nights recently - - at the adolphus and - at the fairmont. we enjoyed the pool at the fairmont and the free uptown tourist trolley ride round the corner to the uptown restaurant area. the staff were good and it was clean and modern. however we actually preferred the adolphus in downtown which was cheaper too and nearer the museums.',happy
id46374,' i recently stayed at the adolphus after having my reservation cancelled at another hotel in dallas. the front desk attendant was delightful accommodating and provided me with a wonderful room at a very reasonable last minute price. the room was not only spacious but also had quite possibly the best hotel bed ive slept on in -- years of business travel. the gym is more than adequate as well. this hotel is one worth booking for the value conscious business traveler given the rate and the free amenities (such as wifi).',happy
id46375,' we stayed in club quarters over a public holiday weekend and it was alot cheaper than other accommodation available in the city ( i think it is geared towards business travellers as its in the financial district). the rooms were small but modern and we were out sightseeing most of the time so didnt mind the lack of space. the room was clean and it was quiet for sleeping at night. it felt a safe part of the city and most importantly in a hilly city it was on the flat at the bottom of hills so no climb to get home from the piers and attractions! the reception staff were efficient and overall we really enjoyed our stay in this lovely city. one piece of advice dont have breakfast in the elephant and castle as it is poor service and food instead go to the bakery-cafe beside the hotel as its delicious and much cheaper',happy
id46376,' my family stayed here for - nights i wished it was for longer. beautiful grounds lovely and clean rooms very helpful staff. the food in the restaurant was delicious. if you are looking for a great place to stay then this is it! definitely would stay here again and recommend it to other people.',happy
id46377,' i needed a centrally located hotel to stay over for one night in san francisco. my usual was booked so i decided to try the handlery. some of the reviewers on the site were mixed about it but i decided to try it given it was a good price for such a great location. i was very . friendly helpful staff. room size was good (and they had an iron and ironing board). huge walk in wardrobe too. yes they are renovating so there is some noise but i was only there for one night and could live with it given i was a minute from union square. they also have secure parking. i would go back.',happy
id46378,' when i decided to stay at the hyatt regency in downtown houston i was excited. i thought id be in for a real treat. i was sadly mistaken. my king size room was right by the elevator so it was noisy. i called to see if i could be moved and was told that the hotel only had - king size rooms left and all of them were by elevators. now granted i arrived late in the evening but i have a really hard time believing the hotel was completely sold out as the front desk clerk told me. from the looks of the lobby the parking garage the outside of the hotel and the fact that it was a wednesday night i wasnt buying it. but i didnt argue. the room was just a basic room. nothing to brag about. they had small bottles of water that they were charging $-.-- each for. i didnt notice there being free wireless internet service available. and i dont like the scent of the complementary bath products the hyatt is offering now. after using them at hyatt place ive begun to travel with all of my own products. this hotel seems to nickel and dime you to death and im not sure why other than they know they can. it is not a horrible hotel but definitely wont be my first choice next time.',not_happy
id46379,' this is by far the worst crown plaza that i have ever seen. i thought that crowne plaza was a luxury hotel. this definitely wasnt. it is more like a motel. the maintenance outside was not up to par my room was really dated old furniture and it smelled like stale smoke and mold. maybe i got the worst room in the hotel but it was bad. i travel quite a bit for work and have stayed in a lot of hotels. this one was the worst i have stayed in in years.',not_happy
id46380,' hotel was nice and clean. rooms a bit small but no complaints as we did not spend much time in the room. very close to metro. friendly staff on the edge of soho more in china town. air conditioning worked great and was needed for august.',happy
id46381,' i was skeptical staying here since it was pretty low price for a family of -. we got a suite a room of two double beds seperated with another room containing a sofa bed. the room was tight but it was clean and the beds were comfortable. bathroom was clean but small. the sink was separated and was located nextto the beds which i thought was a little weird. it was nice that they had free breakfast even though it was a basic breakfast with average to low quality ingredients but with kids that pick at food it worked for us. overall the place was a good value for how much you are spending. its no luxury hotel but its clean and hotel staff was nice. great place for a family on a budget.',not_happy
id46382,' this place is a dump. i understand budget travel and have stayed at red roof inns before but this place is honestly the worst e.g. stained sheets musty bathrooms tiny rooms no hairdryer no shampoo incompetent staff etc. fortunately after we checked in we called la quinta across the street and they had availability. for just seven dollars more per night we relocated. still budget but clean and spacious and gives you free breakfast.',not_happy
id46383,' we stayed here for - nights & received great service from the staff. we had access to the executive lounge where we popped in for a light breakfast every morning & free wi fi. rooms are a good size bed was comfortable & we managed a good night is sleep. there is a free laundry as well which is bonus before returning home. there is a free shuttle from the hotel to the t line which takes you into boston but leave plenty of time for your journey as the driver never seemed to be in a hurry - stopping for fuel on the way of a - minute ride for example. the public areas are clean if a little dated signs still up in the lift for an outdoor pool for instance which we assume is no longer there! i went for a swim in the indoor pool & this is looking very tired a member of staff felt the need to make his personal calls on his speaker phone there which made it less relaxing. nice view of a small lake you are also just off the highway & traffic can be heard so you may wish to ask to stay on the car park side for a quieter room. we would stay here again as the staff go out of there way to help you which makes up for the less positive points.',happy
id46384,' i just returned from a conference at john jay college and stay here as it was the recommend conference hotel. the location is perfect within walking distance to columbus circle train station. my room was spacious and quiet. the room was a standard holiday inn style no fancy pillows bathroom counter tops or flat screen t.v. just a nice place to sleep and recoup from exploring the city or attending a conference. i will definitely consider staying again if traveling to the city. tip: i had a good experience eating breakfast at balilo is w --th st (between --th ave & west st) cheap and quick breakfast to start the day and only two blocks away from the hotel.',happy
id46385,' my wife and i stayed in july ---- and after reading the reviews we thought it would be better than it was. the rooms are small but nothing to complain about there is a definite issue with privacy make sure you go with someone your comfortable with. i read complaints about room size and privacy so i expected those things what i didnt expect is the trickle that came out of the shower. i use a water saving shower at home but these showers were ridiculous after a hot day walking around manhattan you need a decent shower another issue we found was if someone near by has their window open and they open and close there door it slams. i guess its something to do with the pressure in the room or something which makes the door soft close when the window is closed. anyway if your neighbors are up early you are too. the position is good if you want to be near times square and central park the staff are nice and helpful and the check in and check out was hassle free. i think it was an ok hotel but i would not recommend it to a friend mostly because of the touristy position and not the hotel itself.',not_happy
id46386,' we stayed at the hilton austin the first weekend of october and thought the property was great. we stayed on the executive floor and the rooms were spacious and clean. we also enjoyed the executive lounge and the amenities; however this is where an employee treated us poorly. on friday evening there was wonderful and courteous support from an older lady. we were so impressed by her level of customer service. then saturday we decided to enjoy the lounge again. there was a new lady there this time and was terrible to us. she was not welcoming; however instead scolded us for getting something from the refrigerator not in the hours we were supposed to & yelled at me for bringing in an item from my hotel room. as hilton diamond members we were appalled. sunday this same lady was there again. there was empty coffee no hot water & where was she....playing on the computer and not helping guests. i asked for more coffee as well as another guest and she acted inconvenienced. i suggest hilton trains their employees on client service. there are many other hotel options in austin. it is unfortunate that one employee ruined our experience on - separate occasions. on a side note all other employees we experienced were pleasant. we were especially happy with the bar service and the appetizers were great.',not_happy
id46387,' i stayed in room --- which faces l street. the room was very large well-appointed and clean with a modern feel. the sofa and bed were very comfortable. the staff was friendly enough and willing to help when asked. if youre at all worried about security there is virtually none. the location is great to access all the sights - youre within - blocks of - metro stops (farragut north for the red line farragut west for the green-yellow) - and youre within walking distance to the white house to the south and dupont circle to the north. if taking cabs is your mode of choice it is easy to flag one in front of the hotel. the immediate area around the hotel is kind of dead on the weekends so you may have to take a decent walk or a metro ride in order to grab your meals from some place other than starbucks. my main complaint is the noise. i was worried about the squalling baby down the hall but we couldnt hear anything once we closed our door. it was the street noise that was unbearable. we were awoken by a loud argument at - in the morning. you can hear everything and anything going on on the street including a lot of passing traffic and frequent blaring of horns and loud trucks. there is a bar on the -st level that may contribute to the noise level. if you are a light sleeper or need near silence you will need ear plugs. with ear plugs i slept fine. overall i thought the hotel was worth the money (i got a deal on travelocity) and i would consider staying there again ear plugs in hand & a request for a room not facing l st.',happy
id46388,' the st. regis is a top hotel and the service is superb from the moment you arrive. it is an oasis of luxury. the butler on your floor always seems to be right there when you need him. the concierge front desk bellmen et al were all wonderful. the room was beautiful and had fresh flowers.thank you st. regis for a wonderful stay.',happy
id46389,' this hotel was not our first choice when we started our baltimore planning but i am so pleased that it is where we ended up. the location is wonderful. we were able to walk to every attraction or location that we wanted to go to. it is only - blocks away from the inner harbor and just a short walk to camden yards. there were metro stations only - blocks away and bus stops across the street. the hotel itself was clean updated and comfortable. our room had - queen beds and a pull out sofa bed since i was traveling with my two teenage sons it was perfect. i have never seen a room with that set up. the room also had a mini fridge microwave and small counter. they did offer a free breakfast in the lobby. this would be one of my only issues with our stay. the first day it was not that crowded and we were able to get our food with ease including waffles and other hot options. the rest of our stay the breakfast area was over crowded and the hot food was always empty the wait for the waffle maker was about -- people and even the cold items like cereal or mufins were empty. then there was not enough seating for all the people. i know this is probably a seasonal thing but it was frustrating. i would suggest that they have extra waffle makers that they could put out during peak times or make sure they have more staff working that area to make sure it is always stocked. the other issue was that the pool had very limited hours ---pm. maryland requires a lifeguard be present and i imagine that is the reason the hours are so limited. the best reason to stay here is the staff. i do a lot of travel for work and family and this hotel has some of the best staff members i have ever come across. we arrived very early after a red eye flight and i knew we would not be able to check in yet but the staff welcomed us held our bags let us eat breakfast and made note that we were there so that our room would be ready as soon as possible. we did some site seeing and came back a short time later and they had our room ready. any time we had any contact with staff members they called us by name and remembered our names later. the bell staff was great as well. over all this was a great stay and we would definetly stay there again. if you are looking for a great place to stay that is close to all attracations and has the best staff then look no further...',happy
id46390,' we read many reviews on ny hotels before we made a reservation at off soho. we needed a suite style room for four with a seperate bedroom for two (the kids) in a good manhattan location with multiple subway connections at a reasonable price. what was left after this search was more or less this hotel. the reservation process and checkin procedere was problem-free staff was friendly and helpful with luggage storage and limo service after checkout. the room didnt have the latest furniture but - hey - at this price in that location our expectations were not that high. despite the age of the interior and furniture everything was perfectly clean and worked properly (we didnt use the aircon). the hotel has - or four different subway lines in walking distance and a very good food mart. our expectations were fully met we have nothing to complain and can recommend this hotel to other tourists.',happy
id46391,' stayed here for a week due to a family emergency in ny. the hotel is great value - lovely free continental breakfast free internet access free daily newspaper free local calls from room and answermachine. the beds are very comfortable although there is traffic noise which is expected everywhere in a major city. the staff are very friendly. outside there are many restaurants and diners. - mins walk to empire state building macys broadways etc. get a weekly travel pass for $-- each bought in subway for buses-tube this saves fortune as taxis can be expensive. highly recommended if you are on a buget - we paid £---in january which is pretty reasonable for - in queen sized room. has tv satellite - ensuite bathroompay movies or use of nintendo.',happy
id46392,' modern hotel located conveniently near all amenities. hotel staff were very welcoming and accommodating to allow for early check in when we arrived. valet parking worked very well and was worth the $--. would recommend staying at this hotel.',happy
id46393,' we have just returned today from a - day stay at this hotel. let me say it is a very nice hotel with a great location if you want to be near the navy pier. it isnt too far a walk to the shopping on michigan ave. make sure you request a corner room with a view. they are much more spacious and of course have a small view of the lake. our suite was clean and very roomy. no problems with housekeeping. the problems are many many kids...running wild quite often at breakfast and during thr free happy hour. be very prepared to wait in line and probably take your breakfast to your room as there will not be enough seating. and happy hour has lines that make you wait forever for that drink. make sure you get two {the max at once} so you dont have to wait again right away. one of my biggest complaints and requests...please change the appetizers once! if i ever see another nacho if will be fine. and as one other wrote the hassel for breakfast makes you wonder if it is even worth it. we come to chicago every year and try different hilton hotels. will i pick this one again? probably not. i have stayed at others in the city that are better and much more peaceful. just my opinion.',not_happy
id46394,' we spent - days at the hilton of the americas. within -- minutes of our arrival we wished we had stayed elsewhere and it was downhill from there. on our arrival we were practically accosted by the valet folks demanding our keys and grabbing our luggage. valet parking was $--.-- a night. self parking at the attached garage was $--.-- with in and out privileges. the front desk did not have my reservation for an handicapped accessible room. the were able to assign us to and equipped room which looked out over the roof and the next building. i will say the bed was comfortable but the room needed some repair - the right faucet on the sink was loose and moved around. the concierge person pointed us to only high end restaurants - - blocks away from the hotel. we ate elsewhere as the prices for eating at the hotel were ghastly expensive: - pork chop was $--. the breakfast buffet was ok and service was ok we ate there - mornings before the convention. after the second day we tried to get a beer at the café bar in the hotel. there was only one server. it took over -- minutes to get a beer and longer to get food. we were told the kitchen was busy. after the third day we decided to eat at the café. again there was a shortage of servers and a long wait for our food. we were told the kitchen was busy. more than half of the café was closed off. our food was acceptable; my pasta dish was bland and tepid. the hotel was out of the local houston beer having only beer from alec member brewers. we were told we would not get a printed bill but we did get one before we checked out. in the middle of the bill was a charge for valet parking: $--.--. this was corrected by the front desk at our request. my husband requested a bell person and a cart and was told rather arrogantly it would be more than -- minutes as they were busy. we carried our own luggage. while my husband was making the first trip to the car with our luggage i got a call saying the porter was on his way up - i said no thanks and the a porter knocked on our door. wish we had stayed elsewhere.',not_happy
id46395,' i loved this hotel. greeted by a friendly and helpful desk clerk. room was a good size was clean had a balcony and a wonderful view of the marina. lounge had a fireplace going for hour and it looks out onto the pool and the marina. it also has a nice bar. service was a bit annoying as it seemed like if you were not a regular or a local you were ignored and not treated as friendly as the regs. but the drinks were good! parking was easy and reasonable. a hot and cold breakfast buffet is included with the room and was great especially sitting in the comfy dining room with great views. i loved it here and not only will i come back...i cant wait to visit again. oh location is easy access to the airport and old town!',happy
id46396,' if i have business in the greater west la area i always try and stay here. it is convenient of course but it is so comfortable; has a spectacular pool is next door to equinox and has a great lobby bar. you cant really walk to anything (century city shopping is nearby of course) but that is la in general. and the price is right. wonderful hotel.',happy
id46397,' i enjoyed this hotel and location to everything i wanted to do! the desk staff was quite friendly the hotel very clean and comfortable. the one downside i found in my hotel room was the lack of wall outlets. it made it difficult to plug in my i-phone for overnight charging and alarm nearby. it was easy to walk to the different sites around boston as well as get on the subway to travel further out. the rooms were small but very comfortable. i was to have breakfast in the restaurant downstairs. the service was exceptional! if you want to stay in a good central location pay an average room rate and call somewhere your travel home - id recommend the bulfinch!',happy
id46398,' i booked this hotel just a few days before arriving and read some negative reviews. sometimes i think people want a ritz carleton experience when paying a fraction of the price. we had a fairly large room with - double beds lovely amenities good housekeeping. yes the bathroom was small but this is an old hotel and unless they completely remodel and charge triple the price you just deal with it.',happy
id46399,' i was here for a conference. hotel is located in an corporate park with a couple of restaurants within walking distance. nothing else was close by so if you need to hit a walgreens or similar youll need to rent a car or book a taxi. i was surprised that the hotel doesnt have a shuttle service -- you have to call for an outside service and they need at least --- hours notice in order to help you. the rooms were comfortable with nice bedding and pillows clean bathrooms and the usual amenities. hotel boasts a very nice bar restaurant and cafe with starbucks! very convenient for those who dont rent a car. elevators are few and stairwells arent too keen so expect to wait for a lift if you are there for a conference. i had a very nice time at the hotel (was there for - days) customer service was very good helpful and accommodating. the only issue i had was with the shuttle. i would stay here again.',happy
id46400,' it needs an urgent remodeling the rooms smell bad carpets are old and the price is high not a real good values',not_happy
id46401,' the san diego marriott marquis has been one of my favorite places for business conferences over the past decade. and you cant beat the central location with easy walking access to the gas lamp district as well as seaport village. however on my recent stay apr ----- ---- the property was showing some operations problems. the front desk was sparsely manned - so even in the elite line the wait was long. then the credit card machine was not working so i had to fill out a paper form (not even a terminal to key in info). but worse - the electronic key machine was not functioning. that required a wait at the bell desk for -- mins for a security approved staff member to escort me to my room to let me in then a return trip to the front desk much later to get actual entry keys. room service wait was long. the prices were even higher than usual. breakfast was $-- for an omelet with toast coffee and juice. the marriott is still charging a day rate for internet access. shame on you. i was able to use my iphone as a personal hotspot and bypass this silly additional expense. pros: the staff remained warm and friendly in spite of their challenges. the room was fine and clean. the view is lovely. and as said - could walk where i needed to go. one final con: i needed to stay an extra night beyond the - i had originally booked. when i inquired they said isure you can stay - at the going rate of $----ni. which was about $--- more than what the advertised rate was - mos ago. i would have thought as a courtesy to a frequent guest (marriott rewards elite) they might have extended me the same rate. instead - i switched hotels to the highly affordable sheraton on the marina -at just $----ni. too bad marriott. im thinking of changing my favorite biz hotel in san diego to the hyatt next door.',not_happy
id46402,' dont go there: front desk acts very unprofessional their valet parking is a joke (it takes - --- hours to have your car parked one block away) and they like to overcharge your mini bar usage. over-hyped and over-priced i am not impressed at all.',not_happy
id46403,' ive been meaning to write this for a while. i stayed last october for a week and am not sure id stay again. im a single woman middle-aged fairly well traveled. dont need luxury just a clean room & a little service when required. i had the room on the first floor at the front right on the street. it is a huge room by nyc standards but a bit grungy. the window air conditioner had substantial gaps between the expander panels and the window frame so i asked immediately if something could be done about it. turns out i had to ask twice a day for the first three days i was there. as a single traveler this seemed a safety issue even though the staff somewhat dismissed my concerns that it wouldnt be possible for someone to get in thru the window because it was too far from the sidewalk. that may be but i dont like taking chances or paying to do so. the bed was comfortable & looked new but the sheets werent changed even once during my week is stay. i m not even sure if the cleaning staff made it in my room becuase there was a wrapper from a previous occupant that was never removed from the floor. (i left it there as a little test.) the last day i requested that the desk staff call a cab to take me to the airport. i had just enough money for the cab & some airport food but they instead called a car service that cost me quite a bit more. i had barely enough to cover the ride & ended up with almost no tip for the poor driver. i wont make that mistake again. so for a clean cheap room in nyc it was ok but really nothing more. oh and im really glad i had my earplugs with me -- the springs on the doors are really tight & the other guests always seemed to let the doors slam as loudly as possible at all hours of the night. lastly i find it really interesting that whenever a very negative review appears for this hotel the management is response is inevitably to insult and blame the customer. not the best way to make amends id say.',not_happy
id46404,' stayed here - night on business this hotel was in the middle of detroit right down the block from comerica park & ford field. there are a couple restaurants with in walking distance of the hotel. the greektown casino is a couple blocks away which is very nice. valet parking is $-- a day. for the price and location i would stay here again.',happy
id46405,' hotel griffon was the perfect location for us. we were able to drive straight to the hotel park our vehicle and spend the weekend either walking or using the public transportation without hassling with traffic parking etc.. the saturday farmer is market @ the ferry building is a great way to start the weekend. the hotel room was a little small but otherwise fine considering we spent little time in our room. the front desk staff were very pleasant and made us feel welcomed. we also had breakfast & dinner at perry is. food was very good! we would definitely stay here again!',happy
id46406,' the room was large comparing to manhattan but the maintenance level was very bad. the bathroom door could not close the stove did not work and the mattresses were so old we could hardly sleep on. the air condition was so noisy we turned it off for the noise woke up for the heat and turned it on and vice versa. the location is great. few blocks from everywhere. you can walk to the empire state building times square the un headquarters and the rockefeller center. a cab would cost you less than --$ to any other manhattan attraction so dont bother to use the underground (the nearest station is two blocks away but very large one and you can walk there for too long).',not_happy
id46407,' we chose the double tree because of its location directly across the street from the academy of music. i was traveling with my daughter for her birthday. the hotel was efficient and clean. standouts were doorman and senior cashier who has worked at the property for many years. front desk was speedy gotta love that cookie program it is cute. room was high up on the east side of the city. great views clean and tidy bathroom. we had room service for breakfast...traveled with my daughter kids love room service! close to the wilma as well and great art store nearby. affordable property we enjoyed our stay.',happy
id46408,' having come from casablanca hotel we were a little disappointed in hotel giraffe. the staff are not as friendly had more of a corporate feel than a friendly welcoming one. the room – a one bedroom suite – was nice... but the bathroom was small and with the sofa bed down for the -rd guest - there was little room to move in the ‘lounge area’. the wine and cheese is a nice touch but as we had a beer drinker amongst us we went instead to the bar where prices were on the expensive side and the staff were indifferent. we could see the appeal of this place and it suited our needs but our view of it was affected by our stay at the far superior casablanca.',happy
id46409,' just for one night in ny on business i booked at la quinta inn as i expected a centrally-located low-cost hotel (still ny being ny low cost means at least $--- a night...). well centrally-located it is but that is all! greetings and smiles at reception surely come optional and staff proved totally unable to suggest a few restaurants in the neighborhood apart from the ubiquitous korean bbqs. the room was no better: i ended up in a ridiculously tiny room where --% of the living area was filled by the bed and which was in dire need of urgent refurbishment. i was lucky that i did not need a-c or heating as the antediluvian equipment seems essentially designed to produce noise and blowing air in the curtain above the bed. bathroom is ok as long as youre patient enough to wait for hot water in the shower. the complimentary breakfast is in line with the rest of the hotel: in a filthy canteen downstairs you can enjoy a bowl of cornflakes and instant coffee in a styrofoam cup... this is the last time i go to this hotel.',not_happy
id46410,' we (a family of three) stayed here for - nights last month. cost was over $---. had reserved a rollaway bed. it was not in room. asked front desk - times for rollaway (would have put our child in the sleeper sofa but when we opened it it had a big sign that said broken...do not use. ) finally got a rollaway at -- pm. our package was supposed to include a fruit basket and free parking. had to ask several times for the fruit basket and when we checked out we were charged $-- for the free parking. they did credit us back for the rollaway and the parking when we asked. but i guess i was just disappointed that we had to fight for everything. several light bulbs were burned out in the room...signage to the rooftop pool was really confusing...there just was a lack of attention to detail. we loved the location. the concierge was wonderful. and the breakfast buffet was a good value. it is a shame that it is the little things that leave a bad impression.',happy
id46411,' beautiful property and a great location with a tremendously profesional staff. perfect for business or relaxing vacation. good restaurant and lounge with indoor and outdoor seating perfect for people watching. nice pool and gym-spa as well. expect beverly hills prices.',happy
id46412,' my extended family and i met in san francisco in jan. and stayed at the parc -- on a holiday special rate. we expected small rooms with bad views at that rate but were pleasantly surprised to have wonderfully furnished upper level rooms with great views. the entire hotel is well cared for and clean clean clean. this is a great place to stay in sf!',happy
id46413,' the location could not be better (unless you dislike the hustle and bustle of nyc)! i like that the lobby isnt right off the street. the rooms are very comfortable and stylish. we are hh gold members so our breakfast was included a real plus since it is quite expensive (about $-- each plus gratuity) but it is cooked to order-buffet style. the staff is very helpful and attentive (we especially enjoyed the bartender he was super friendly and remembered our names (we stayed - nights). you can walk to most theaters and the subway is near by to get you anywhere you want. will be back!!!',happy
id46414,' my husband and i just stayed at hotel icon for - nights mid-week. we booked through the microsoft worldwide partner conference site since it was one of the conference hotels and had such good ratings on tripadvisor. we generally prefer the individuality and funkiness of boutique hotels over large chains and the hotel icon delivered with a great deal of charm. by modern standards some might consider the decor garish but we thought the blending of victorian and modern was fun and interesting. the - breakfasts that we had we good - especially the icon breakfast in the dining room. the wireless connectivity was good too - this can sometimes be an issue with so many conference attendees on at the same time. comfy bed and well-appointed bedroom and bath too. our only complaint was the spotty service. the staff was friendly and helpful but - on our last night there when we had a -:-- am plane to catch - our wake-up call and our town car never materialized. wed talked to the bell captain about this the night before tipped him and assumed that it was taken care of. luckily we had enough reason to doubt (from several other issues with the front desk and room service in particular) that we set our alarm and went down to the front desk to check on the car. they were able to get a cab quickly (the bell captain recommmended a town car because the cabs here are unreliable).',happy
id46415,' i though this hotel was terrible that was my first reaction and rude staff to boot. we arrive - minutes early and the receptionist was very offish. matters not helped by our month old booking not being found even though it was through hotels.com.(which is a huge company). so we were given the last room available which if youve traveled much means the worst room and that was next to the lift. the room was noisy and had a dreadful view of the run down building next door which was only -m away this creates a terrible view. also if you are an asthmatic do not book this hotel as chintzy in this case means old and i became very unwell. ive included photos and the cupboard without the doors inlaid with that tv that you can’t watch from bed is a nice touch. i’ve traveled a great deal and this is a hotel living off old reviews. the only saving grace was the home made food good cakes and the staff in the morning being very helpful but that is not enough for me to recommend this hotel.',not_happy
id46416,' this is the first time ive ever stayed at a courtyards by marriott and i was really impressed. the room was great the bed was comfortable the towels were fluffy and the internet was free. they had free coffee ---- in the lobby. they didnt have a free breakfast on saturday (maybe they do during the week) but the buffet breakfast that was offered for $--.-- per person was just fine. it had a hot bar with fresh fluffy eggs homemade biscuits and sausage gravy. yum! they have a special rate for people who are connected with queen is university so the price was right. the staff went the extra mile for me; i had made some last minute changes to my lecture and they helped me get it printed when i couldnt get on the public computer immediately. their directions to places around town were simple and accurate. i was most impressed. i was most impressed and will be staying at courtyards again in the future.',happy
id46417,' well - i love all of it except u turns to get there in boston - but it is a city so ok. hotel itself is trendy - fun and will be there when in town. nice!',happy
id46418,' it was an excellent stay! was not planning on staying in houston for a whole week but it was an enjoyable time! the wednesday managers reception was a pleasant surprise! staff was very friendly and helpful!! rooms were nice and very clean! internet access was a little slow that was my only complaint.',happy
id46419,' this is a nice hotel right in the middle of the wharf area. short walk to ghiradelli square and other wharf attractions. we walked to mccormick & kuleto is (food and views were great). the room was nice with a great view of the street-stores-area. housekeeping was great with ample towels etc. the only drawback parking in the garage is $-- wow.',happy
id46420,' we spent five night in the castle motel in november this year and i had to log onto this website to say how great the place is. the rooms are immaculately clean spacious and the facilities were great> the coffee machine microwave and fridge mean that you can easily eat cheaply in your room and is also great for those hungover mornings. the complimentray breakfast was a god send and i muyst recommend the breakfast claw.. a personal favorite of ours. the owners of the hotel are probably the most friendly that i have had the pleasure to meet and eagerly helped us with just about everything. the location was ideal not more than ten minuites walk to fishermans wharf and easy access to buses serving the financial district and the famous castro and ahight districts. i heartily recommend this hotel to anyone who is looking for a relatively cheap clean and friendly hotel.',happy
id46421,' ok so finding it was kind of a task. i had to cross the street to see the not so visible marriott sign. once i got to my room it had kind of a weird odor to it. i chalked it up as old carpet. i was meeting a friend for dinner so i needed to iron my shirt. the iron in my room wasnt working. so i called for another. i couldnt believe it but i had to call guest services - times to get an iron! it took over an hour. this really shocked me since this is the marriott right in the middle of a major city downtown area. ill never get that hour back. this is my first time staying at the marriott. to my shock and surprise there was no frig-microwave in the room. i did see one on the floor in the hallway! what?? i also noticed there was no mini bar. do they want to make money? you know how you pull some kleenex out of a box and try to put them back in? that is how my box looked in the bathroom. did someone blow their nose and put it back? buh?? lastly in ---- (almost --) are you really charging me for wi-fi? not a good look. there is a starbucks across the street for free wi-fi. lol it is a joke.',not_happy
id46422,' loved the location room was clean pool was clean . the customer service was great :)',happy
id46423,' the rooms were very nice and i loved the shower. although there was very little view to the park (i was facing the hotel across the street) it was a nice stay. very quiet and clean and the starbucks on site was awesome. its a short walk to yolk for a very delicious breakfast awaits you there and a little jaunt to the field museum which i highly recommend! i feel the valet parking is high at --.-- a night we didnt even have them get my vehicle the two days we were there. the doormen are very nice and courteous. the only wrinkle was when i first checked in our room had a connecting door which i hate so i called down to the front desk and asked if all rooms with - beds were connecting she said not all of them . she did not offer to move us which i was not about. i told her i dont like staying in rooms like that and she didnt even check to see if there was another room.. just stated they are not all connecting ... thought she should have offered to move us knowing how i felt about connecting rooms.. other than the valet price and the room being connecting i had a very nice time and its a nice hotel the rooms are well appointed and nicely decorated.',happy
id46424,' the best hotel ive ever stayed in. the service was top class. they let me check in early afternoon which was handy as id been strugling after a big night out! rooms and bathrooms top class. location was good. the bar next door was fantastic. yes youre paying through the nose (i was tempted to stick in the bathrobe with my toiliteries on the way out but thought better of it!) but you get everything so if you can afford it or if it is a one off indulgence (the latter in my case unfortunately) then you wont get better anywhere else. cant thing of any negatives. the highlight was when the doorman was lining up a taxi for myself and a good buddy i grew up with to logan airport he said where you guys off to? the answer as it turned out was eh las vegas and nyc respectively to which he responded ah man i gotta hang out with you guys! . he got a decent tip!!',happy
id46425,' the hotel looks quaint on the net and from the street step inside however and it is hell. it smells of a combination of industrial strength disinfectant and urine. along with the nursing home theme the mattress has a plastic cover. the door to the room locked but the key would not withdraw. the air conditioner didnt work. the ceiling fan did but it wobbled at such a precarious angle i feared decapitation. the shared bathroom was more like an abandoned summer camp latrine than a place you would go to get clean. you would come out feeling dirtier than when you went in! the power points were behind a bookcase (that was near to collapsing) and the bed. you had to move the mattress to to plug in. the internet connection only worked in the lobby - apparently. it never worked in the few hours i was there which made it hard to find another hotel which is what i spent all my time doing. when i checked out they seemed shocked. but youve just checked in! i started to list the horrors but gave up and just said im not happy here.',not_happy
id46426,' i travel frequently on business so i am giving this review from a business travel perspective. this is a typical holiday inn offering the typical amenities such as a breakfast room serving either buffet or a-la-carte meals. the buffet is somewhat basic for it is price at $--.-- but then the selections from the menu are also quite expensive so at the end of the day the buffet is better value than the menu. the rooms are your typical holiday inn type room there was plenty of space and also a king bed. complimentary high speed internet was also provided. there are no fridges in the rooms. as business hotels go it was fine. but here is the kicker - parking in downtown boston is at a premium and this hotel is no exception. the only convenient parking was valet parking at $-- per night! i looked around but could not find any safe parking nearby.',not_happy
id46427,' the residence inn times square.. is only several blocks away from the tkts booth at times square and all the broadway theaters... but it is delightfully removed from the hustle and hassle of times square..yes the rooms are somewhat cozy sized.. but this is new york and not kansas..but theyre also bigger than many in the city at twice the price. theyre spotlessly clean with a comfortable bed a spotless bathroom and maybe a bit of a view if youre on a high floor--but who comes to new york to stay in the room all day anyway. the -th ave subway is right outside the door the -th ave-bway irt around the corner for easy access to all of the city... but a mere block away is the absolute wonder of bryant park--a delicious oasis in the middle of the city and maybe my favorite park in new york (although the highline-especially the new section-- comes close). and if your strolling through or taking outside lunch in bryant park.. dont miss the beauty of the top floor reading room at the ny public library which the park backs up to if youve never been. or just bring your final cup of morning coffee from the hotel after breakfast and come sit in the park for a few minutes before you begin your day is plunge into the joys of new york. macy is h&m an herald square are a five minute walk and lord&taylor and mid -th ave five mins. in the other direction. breakfast--the superb buffet and inviting warm club atmosphere of the breakfast room at this res. inn are only one more reason to stay here. chelsea and hell is kitchen and some wonderful mid priced restaurants are ten to fifteen mins. on foot. the lobby is nothing to write home about visually little seating (but that is the norm for many in city hotels of this type since it discourages non-guests from making themselves too at home)--yet the front desk staff is friendly courteous knowledgeable and efficient. my partner and i were totally satisfied with our two night stay....im torn between four and five stars here since there are many true five star hotels in new york. but for the price the value and what it is as a functional chain property ill go with the five--since if you were looking for a five star experience this probably wouldnt be your route. but for a great new york weekend location i couldnt ask for better. only one shortcoming--no coffee in the bfst. room after -- am since theyre now selling starbucks in the lobby--for your convenience of course. (although hot water and tea bags...are available. shame on you marriott from us coffee drinkers who expect it hot and fresh day and night..and on demand.)',happy
id46428,' centrally located mid-town small hotel right outside grand central with excellent staff and service. rooms were clean and good size. wonderful value. also good for leisure travelers who dont want to spend a lot of time in the hotel room. lobby upholstery needs a bit of sprucing up but otherwise it is very welcoming and inviting atmosphere.',happy
id46429,' the price of the mosser was excellent when compared to other hotels and what you would pay if you booked directly through the hotel. our experience was ok. the rooms are decorated nicely. it is in a great location as far as closeness to cable cars bart shopping etc. however it is a good place to stay if youre really looking for just a place to lay your head. the rooms are small with not much room for just relaxing. the bathrooms are unbelievably small (the private bathrooms). i couldnt even wash my face in the sink. the shared bathrooms dont even have sinks to wash your hands. also in the middle of the night we were awakened to water running from the ceiling into our tub. it sounded like it was raining in the tub. the lady at the front desk blew us off and made it seem like it was normal by saying maybe someone was taking a bath! we talked with a different person the next morning but we never heard anything back about it. there wasnt much of a view from our room either. overall this experience was just ok and we probably would not stay there again.',not_happy
id46430,' my sisters family and my family recently stayed at this hotel. we spent the day sight seeing in the city of boston. upon returning to the hotel we discovered that both of our cars were broken into. when we went in to the front desk the first words out of their mouths were we are not responsible for your vehicles. we called the police ourselves when he arrived he stated that he was at the hotel - nights ago for the same problem! this was very discouraging to here. we booked the best western because we assumed that it was a family oreintated facilty. we did not feel safe at all. something needs to be done to protect all of your customers who stay at your hotel. we didnt not feel that when we left your hotel that it was going to be any different for the next group of visitors--horrible!! please try to make sure people are safe while visiting your hotels! do yourselves a favor and stay at a different hotel!!!',not_happy
id46431,' wed read good reveiws about this hotel and were not disappointed. really pleased with our suite large sofa bed for the children separate bedroom for us. well decorated and very clean. good points: across the road from a fantasitc fairview supermarket with stacks of fresh fruit veg freshly prepared meals. wish we had one like this in uk subway - min walk central park -- min walk lots of shops cafes bars close by friendly helpful staff fantastic cafe about -- mins walk away called good enough to eat. it is only small and quite popular the food is amazing. bad point - an unwanted cockroach in the kitchen cupboard. fortunately we didnt find him until our last day. but dont let that put you off. this is a very good hotel and we would definitely stay there again if ever i am lucky enough to visit new york. new york is a fantastic city we throughly enjoyed our - nights and didnt have time to see everything. if you can avoid being talked into buying advance tickets for the guided tours - empire state there is nothing to gain by doing this. you dont save any money and despite what they say you dont jump the queue.',happy
id46432,' dont get me wrong - it is perfectly acceptable in most respects. there is a small unloading zone in front where you can park for -- minutes. great location and convenient parking (for $). the decor is not shappy and the carpets are not overly worn. the breakfast that comes with your stay is serviceable - not terrific and not terrible. the menu changes slightly each day - french toast or pancakes for example. we had a great view from our room. where they fell short is in room supplies. the only towels in our room were - bath towels. we had no bathmat no hand towels or face cloths. no alarm clock. no lid on the toilet. only enough coffee for one person. the front desk cheerfully provided towels when asked. the second day none of our plastic cups were replaced and we were given one serving of coffee although towels were replenished. we might stay here again. the price-value ratio for baltimore is very good.',not_happy
id46433,' i have now stayed in - different properties in chicago and this rates as the best location. as it is a central location you can walk everywhere - the magnificent mile the riverwalk navy pier etc. the rooms are spacious we had a great view of the river. it was a great value as we had - people in - rooms and no one was disappointed with the accommodation. as expected with this being a member of the hilton family of hotels the beds were a dream to sleep on. throw in the free happy hour bar and the great free breakfast and i just wonder why i have not stayed there before - good on you embassy suites',happy
id46434,' stayed here in june and although it was a bit rundown and the other guests seemed a bit sketchy it wasnt too dirty. it was the most affordable place i found and i stayed for a week while visiting my boyfriend who lives in austin and i cooked meals in the room. only problems were noisy guests and poor laundry facilities. we decided when i flew down for my next stay in september that we would stay there again. big mistake! our next stay was awful. it started with the refrigerator leaking on our left over food the first night and after i ate the food i couldnt stop throwing up. these were leftovers that had not make us sick until being in the fridge. only i ate the leftovers that had been leaked on and i got very sick. the front desk took - days to send a repair man. the shower facet was coming out of the wall and it was hard to turn on. when we checked in i found a dead roach in the bathroom and one in the dresser drawer. i was grossed out but had already paid for a week and was hoping that since they were dead that was a good sign. well there were many more roaches and all alive! there were -- live ones that i witnessed including one that tormented me by camping out in the alarm clock and waving it is antenna at me! when my bf got back he took the entire clock and put it in a trash bag on top of the refrigerator. there was a roach that came out of the stove and one that chased me in the bathroom and one by the light switch. they were everywhere! it took them - days to address this problem and the man came in and sprayed this horrible citrus smelling stuff that made me feel sick the rest of our stay. he also cheerfully told me that spraying was going to chase them out of hiding for the next day or two which it did! there were two guys that partied on the curb outside my door every night til - am too. at check out many other guests were complaining and the staff blew them off and acted like that was a daily thing which no doubt it is! do not stay here unless you care to bring home roaches in your suitcase!',not_happy
id46435,' stayed at hotel eventi during the memorial day weekend and had a good experience. rooms were comfortable and spacious. we were given a $--- - item max minibar voucher b-c of a promotion which was a nice touch. bathroom doesnt lock but closes via sliding door. there was only a shower available as wide as a bathtub with - shower heads (- waterfall and - corded detachable one). the two shower knobs were a little confusing but you can ask the staff about how to work it properly. there is a wood seat inside the stall so you can sit and rinse your feet or put items (shower products towels) on. toiletries were etro brand. hotel is very well designed. i loved the veranda. it has the coolest outdoor seatings and it is so nice to chill and relax out there. you can see the empire state building from there. the location is close to the fashion institute of technology herald sq korea town and madison sq garden.',happy
id46436,' our daughter is at university of texas so we find ourselves visiting austin frequently throughout the year for football games parent weekends etc. the embassy arboretum is our hotel of choice after trying different austin-area hotels. it is a pleasant drive from the campus giving us a respite from the crowds and craziness of campus. the arboretum area is beautiful with plenty of great shopping and restaurants all within a few blocks. this hotel has made service a top-priority treating guests like vip is from the moment they check in. our requests that were made on the reservation (extra pillows and top-floor room) were actually met without us asking - as we typically have to do elsewhere. the rooms were clean nicely decorated and the beds were very comfortable. having a suite for a fair price gives us breathing room and allows my husband an early riser to get up early and relax without waking the rest of us up. breakfast was fantastic! friendly chef and delicious food cooked to order. the customer service was truly extraordinary all over the hotel. oh and on our last visit my son forgot his king size pillow in the room and not only did they send it promptly but only charged us for the actual shipping charges. in an industry that is often over-priced and impersonal the embassy sites arboretum was a great value and a warm environment that really felt --star!',happy
id46437,' the sheraton market center was the result of a hotwire random bid fare and i was able to grab a room at a ridiculous price for what we got. nestled extremely close to downtown dallas without actually being in downtown dallas the hotel is close proximity to the interstate makes it ideal for either business or leisure travelers. in simple words here are my pro is-con is: pro is: location very modern with two flat panel tv is extraordinarily clean all the extras in your room such as a hair dryer microwave fridge and coffee maker - all included great king size bed nice view of the city skyline con is: location adjacent to the highway means noise (not tons but still noticable) king size bed takes up literally all of the bedroom with very little room to walk parking costs $- a night staff gave me the wrong room first then gave me a non-working key ... took way longer to finally get in my correct room than it should have no free internet hotel essentially didnt care that i was stranded in the middle of downtown dallas (and so were a half dozen other people) after a concert; consistently received conflicting information about where-when the shuttle goes and operates; should pick up anywhere within a certain radius; ended up paying $-- just to get a cab to take me -.- miles from downtown to the hotel',happy
id46438,' we ended up staying at this hotel because it was selected for us by priceline. so overall we cant complain because the price was right - about half the listed rate on their website at the time. we would not have been happy if we paid the regular price. this hotel is poorly located within san diego if you dont have a car. for us obviously a rental car was a must and since we had one we were able to get around easily. however it is a scam the amount they charge for parking. this hotel is not downtown and has a huge parking lot so having to pay is ridiculous. the hotel is situated in what seems to be a trailer park area. this is not a high end hotel by any means. it is more like a glorified motel. when we arrived our room was not ready. they said they would call us but didnt. so we had to wait. this is likely because we booked with priceline and were not treated like hilton guests. the staff at the front desk was a bit stuck up. most other staff were more polite. the pools were very busy - good luck getting a chair during peak season. but the towels are free and easy to access. we would not stay there again unless the deal was great. there are better places for the money.',not_happy
id46439,' i stayed her for a week in september and was really impressed with the location and price. the staf wasnt the most helpfull and the rooms where as tiny as they can get i was only there for sleepig anyway. but for that price and location (right around the corner from the empire state building) you just cant find a better deal!',not_happy
id46440,' okay well were all busy people so im going to sum up the good and bad: pros: great fitness center lively-chic (yet small) roof pool sophisticated dining options good sheets lovely house shuttle comp. rates cons: shared bathroom amenities (full size shampoos and soap bottles) mirror mirror everywhere iffy internet connection front desk staff (slight air of pretense) free on-demand tv (free to browse pay to watch) bath design okay i like w is in my experience they are a great match of hip swankiness offering a touch of luxury with expected but typically not found pretense. actually most staffers at w is are really as friendly as someone at a homewood suites (which is probably one of my favourite brands). the sls is like a w in fact but not really a luxury collection hotel...at least during my stay it definitely had a mover-shaker busybody feel and whether it was due to the crowds not sure if property could fulfill expectation regardless i found most staffers quite genial but it only takes - in this case my check-in host to make me question who is the guest and who is the staffer - a smile and hello can go a long way vs. a stiff may i help you? upon checking me in with his twilight inspired demeanor i asked about internet and was told there was a fee but after re-stating my status i was told it didnt really apply since after double checking it was included in room rate. outside of the shaky start most of lukewarm reception was due to room design. an odd club-inspired bathroom most of my other complaints are around the area of getting prepared for the day (or the night) depending on activity. the bathrooms are dark and counter space is limited almost non-existent due to the kitchen-sized sink in the bathroom. mirrors abound (even in the shower) so you should be comfortable with your body at all times (even while in the shower). the shower was a bit awkward at first inspired looking drainage system but as i showered as the water failed to move down the drawn i found myself standing in a puddle of water (never fun in any shower). the shower door did not create a watertight seal so a little water sprayed out through the sides. oh and lastly i dont understand the concept of shared toiletries -green indeed but -) they didnt seem special and -) how many people have used this bottle of shampoo? thankfully i travel with usually travel with my own anyway. after the bath it was time for wardrobe and well i was surprised to find a mini iron board available...unfortunately my gnome did not join me on his trip so i did encounter some challenges with ironing (and once again find a plug for the iron). when you finally did make it out most of it was good enjoyed the restaurant immensely always enjoy roof pools (though - was more ornamental than purposeful) and a scene it was (but fully expected) fitness center was phenomenal and the house car and driver were distinguished. final outcome that said it still feels a amalgamation of a lounge and a hotel where style did trump substance and experience (at least from a hotel development standpoint). a very cool hotel with very posh notes but almost seeming designed by someone who is better tailored for other areas of hospitality or vegas. true luxury? no. fun? sorta. stay again? not quite sure- perfect for a stylish harajuku girls the kardashians and well anyone from hyde.',not_happy
id46441,' very nice hotel with a large room by nyc standards. super helpful staff. great location just a few blocks from penn station and madison square garden. fabulous shower with the best water pressure i have ever experienced. free internet too - i hate paying for internet. my only complaint is something i often experience in business oriented hotels: the shower area seems to be designed for one male. not enough room for shampoos soaps etc. for two people. and nowhere to balance my legs for shaving.',happy
id46442,' the front desk staff is the best. i stay here often on business and appreciate how the guys make me feel at home.',happy
id46443,' this hotel was chosen for me by the meeting organizers and i was quite pleased with it. it is an older building but upscale and renovated. the room is quite large and spacious. very comfortable beds as expected with spg hotels. quiet so you can sleep when you want to. it is more costly to eat there but i tend to go outside the hotels on business trips anyway and there are many options nearby for the range of fine dining to a quick bite to eat. it is also conveniently located near shopping public transit and other attractions. good selection of exercise equipment too.',happy
id46444,' we booked this hotel on priceline and im glad i bid for it or i would have been very upset. our room was very aged and very dim. the bathroom was very out of date small and the light literally - light was dim. we felt like we were taking a shower in the dark. we like it cooler at night se we left the heat off till morn but when we turned it on it was noisey and vibrated. the bed was comfortable and the room was clean. the staff was excellent and very friendly. we parked in the garage next to the hotel and you can park there till - the next day and then its $-- after that till -. the staff at the garage was also very attentive and friendly. our room was close to the elevator but we never heard it. there was an employee only door next to our room and the employee with the walkie talkie on full blast was not really appreciated at a little after - in the morn. neither was housekeeping at -:-- am. we came up here to relax and goof off for a couple of days and sleeping in was not an option here. overall though it really wasnt a bad stay. your paying for the location and i would try to get a deal if you plan on staying here.',not_happy
id46445,' the hotel was clean and comfortable rooms were quite large although there wasnt any views from the windows to talk about!. transportation was very good with buses and subways on hand. the only downside were very curt personel on the front desk who gave the impression that everything was too much trouble to be bothered withhowever the porters were very professional and couldnt be more helpful.the hotel has no bar or lounge which was a downside',happy
id46446,' very nice for - ladies traveling to the us open tennis tournament. we had a deluxe junior suite and enjoyed having the -nd sink in the kitchenette area. very safe and quiet.',happy
id46447,' loved this hotel. room was immaculate with simple modern decor and slightly larger than other chic-cheap hotels ive visited in nyc. comfortable bed. front desk and doorman were very friendly and helpful - doorman went out of his way to try to hail a cab following one of nyc is famous blizzards january --. this is also one of my favorite neighborhoods in ny - very safe a great mix of residential and commercial and very convenient to lincoln center central park etc. subway an easy walk. there are residential apartments in the hotel as well and i was charmed to hear a musician practicing the piano faintly through the walls (he or she was very good so it was nice not a nuisance - and at reasonable hours!) we also heard none of the previously reported renovation construction noise.',happy
id46448,' we had a wonderful stay at the ocean park as we kicked off our trip down pch - to los angeles. very friendly and helpful proprietor who has an obvious love for this property. this makes all the difference. in the right hands this is a charmer of a motel. spotless lots of character - blocks from the beach. not located for those who want to roll out of bed into union square......but the sites are a short drive or transit route away. highly recommended.',happy
id46449,' my sister is wedding was hosted here and it was spectacular. we could not have been more pleased with everything especially the staff. the catering staff at this hotel run by randy & gerardo is as efficient as it gets in this business. not only that they were incredibly accommodating and know how to run a party unlike some venues like some of these suburban country clubs. this was not my first wedding here and i can safely place my stamp of approval on this venue for your wedding-party. as long as these two gentlemen and running the show here you really do not have much to worry about. just hope that all the other vendors you may have hired are on par with these gentlemen. ps: we stayed next door at the homewood suites and hence i cannot speak for the sleeping rooms at this hilton.',happy
id46450,' i stayed at the hotel for two nights and it was my first visit to the hotel. based on my experience here is the good and bad: good: the hotel is location is very good. it is close to beale street fedex forum etc. the location seemed reasonably safe. the staff was excellent. the bed was fairly comfortable and the room is temperature was easy to control. bad: my rooms wasnt as clean as i expected. my mirror had several large dried spots all over it for both days of my stay; and the carpet; shower; and computer chair had some stains. the rooms are not quiet at all (for example i heard one of my neighbors every time he coughed). the food prices in the hotel is restaurant are very high. lastly the fitness center doesnt open until -:-- am. i prefer to workout in the mornings and since most business functions start at or before -:-- am and often run past -:-- pm i was really disappointed that the fitness center opened so late. conclusion: if the price was right i suppose i would stay here again. by the way: if you stay here i would suggest that you request a room on the side of the hotel that is away from the interstate otherwise you might hear the traffic all night.',not_happy
id46451,' i have stayed at this hotel on two occaisions and both times i really enjoyed it. the beds are very comfortable and the linens are high quality. we recevied a complimentary fruit basket filled with delicious fresh fruit and bottled water. the bathrooms are good sized and very clean. i would definitely stay there again and woudl recommend it to friends.',happy
id46452,' we just got back from a wonderful trip to new york city. stayed at the st. james for - nights. the room was clean staff was friendly and helpful. we felt completely safe her and you couldnt ask for a better location for the price. i will defiantely stay here again.',happy
id46453,' the hotel was very charming and in such a great location! and it was such a great deal! the hotel staff was always very friendly and helpful! i would definitely stay there again.',happy
id46454,' we recently took a weekend trip to san antonio (---------) and stayed at the drury plaza river walk. we decided on this place over the omni river walk and decided to spend the extra cash saved on the room going out. that was a very good decision because there was so much to see-do-eat we were hardly in the room other than to sleep. the hotel had lots of perks- many of which we were not aware of- such as when we arrived it was hour and they gave us a coupon for three free drinks! that got us off to a good start. additionally in the morning they have a really amazing breakfast buffet (ayce) for free as well! it really was great. the staff was very professional- and everyone seemed to know what they were to be doing. the hotel is ideally located right on the river walk and is across from this magnificent church and plaza- perfect for having a cup of coffee and people watching. the roof pool and spa were awesome- honestly everything was great!',happy
id46455,' booked on priceline-what a joke. rude staff dirty rooms and horrible location.(industrial) priceline is usually excellent on their ratings but this time they are way off on the - star rating. the lobby is - star while the rest of the hotel is a low - star. the concierge told me there was no downtown transportation as they acted like they could care less. choose another hotel and skip the red lion.',not_happy
id46456,' great location along the recreation trails near downtown and the capitol. nice accommodations and good food.',happy
id46457,' we stayed one night at hilton fort worth after booking through hotwire - and were very with our stay. the rooms are clean and comfortable lovely beds great large bathroom with excellent shower and large flat screen tvs. the best thing about the hilton was the service. mike on concierge was so enthusiastic about his city and had great selections for dinner entertainment etc. he was the best! the guys on valet were awesome too. overall a great stay!',happy
id46458,' stayed here for - nights and found it satisfactory. room was a little dilapidated but clean and warm too warm in fact we had to sleep with windows wide open. bathroom again could use some refurbishment but was clean with fresh towels daily. staff very helpful and friendly. hotel located right near grand central station and on same block as drop off point for buses from newark airport ($-- return trip) so good for getting around town. blooms diner at bottom of street excellent for big breakfast and also bistro close to grand central station good for fresh food. did notice some rennovation going on at hotel (--th floor i think) so maybe they are working their way up? would definately stay here again',not_happy
id46459,' stayed here for one night on a business trip to chicago. i usually stay at the big hotels along the magnificent mile but most hotels in the city were completely booked. im so glad i came upon this hotel and will definitely consider it again. very convenient central location near the mag mile shops and restaurants. the service was lovely and the room was beautiful and had everything i could ask for during a business trip: quiet spotless room comfortable bed terrific rainforest shower. im tiring of the big bland chain hotels i usually stay at and love the intimate stylish atmosphere here. im looking forward to my next stay here!',happy
id46460,' obviously the location is perfect but other than that my stay was just average at best. front desk agents were not very friendly and valet were too busy on their cell phones-blackberries. room size was surprisingly large. at night the train was very loud which i realize was beyond the hotel is control but also impacted my stay.',not_happy
id46461,' just returned from new york had a fab timeonly advice for tea drinkers bring your own kettle to the hotel as the hot water facilities in the room makes the water taste of coffee we asked for the heater to be changed but it was worse (just gave up and bought tea outside) this was the only problem we encountered with this hotel everything else was excellent. i was sharing a room with my daughter and we were booked into a queen room but on arrival they upgraded us without asking and for free to a king size bed. the location was excellent a stone throw away from the centre of times square and is surrounded with places to eat and drink. i personally reccomend rays pizza almost facing the hotel the slices of pizza are very large and prices were reasonable. we are not picky eaters but found it hard to get a meal which was not fast food most mornings we ate in a deli (ez deli) on broadway down toward time square where you could get porridge (oatmeal) pancakes with fruit and bagels etc. to give a rough price oatmeal & pancakes with strawberrrys & - large cups of tea was $-.',happy
id46462,' friendly staff stylish great location. less than luxurious room and no bathtub but a lovely stay nonetheless.',happy
id46463,' this hotel was just bought by new mangement. they are updating make sure you ask for an updated room. the older hotel rooms have broken tiles in the bathroom and rust coverd hanging space. (it is in the bathroom) the staff is what makes this property they are friendly and willing to help and itheir service made the stay.',not_happy
id46464,' washington dc hotels are expensive. windsor inn is at the cheaper end of the scale. with this in mind the windsor is an acceptable place to stay: great location fine breakfast friendly and helpful staff. but beware it is not luxurious it does not exude european luxury although the website claims it does. it is more like a two star european pension. you may strike lucky and and get an upstairs room; you may luck out and get a garden room (located in a rancid basement lacking ventilation). three stars for an upstairs room but barely two stars for a basement room.',not_happy
id46465,' the hallways are dark grey and underlit and showing signs of age with paint scuffed and worn carpets. it was creepy. the room itself was fine. small bathroom shower only (no bathtub). seating at the desk which is behind the bed headboard is somewhat uncomfortable. it doesnt make for a good working area. otherwise everything else was fine. relatively good value for quick stay near lax a much more sylish alternative to the century blvd strip of chain hotels.',not_happy
id46466,' the location: heart of the meatpacking district with all it is pros and cons. high-end shopping bars and clubs galore various dining options easy access to the high line. not super convenient to the subway but if youre staying here youre probably a cab person anyways. the rooms: modern and stylish with great views. small but good use of space and attractive furnishings. the shower must be mentioned: great rain shower-head only separated from the room by a glass wall. there were little things where they decided style was more important than function -- the lack of a shower door means water tends to splash on the bathroom floor the stylish sink splashes a bit and the toilets dont flush with enough water volume. but frankly if you chose to stay here these things probably matter less to you than the quality design and happening vibe of the hotel anyways. room service food was also quite good (though there are so many good restaurants in the area you shouldnt use it often). the standard grill is decent and usually quite happening (especially the beer garden when the weather is nice). overall if youre looking for a metropolitan escape feeling (food shopping clubs music models) the standard delivers though it is a bit over-the-top.',happy
id46467,' this hotel was under construction during my week long stay in january. there was no mention of this on their website or reservation confirmations. for half of the week you couldnt walk out the front door or to the front desk. i was placed in a room on the -rd floor and immediately upon entering i noticed the strong paint fumes. i went back downstairs and explained the problem and asked if they could switch me. the staff member rudely informed me that all floors have been renovated and they received the okay to place people on that floor. i asked if they were all painted at the same time and she said no the third floor was the most recent. duh! she finally switched me to the fifth floor which was renovated earlier and had no paint smell. the rooms were clean and the beds were comfy. the breakfast was below the typical hampton inn standards. i normally love staying at hampton inns for business travel but this one was a dissapointment! once the renovations are complete i do believe guests would have a more enjoyable stay.',not_happy
id46468,' our first visit into the city of new york and have to say that staying here at this brilliant hotel made our vislt to this fabulous city all the more enjoyable. quiet street in the best of locations. all the staff we met were superb very polite and could not have been more helpful. free internet -- hrs a day complimentary coffee and tea in the lounge area free use of the gym and great complimentary hot breakfast lots of seating outside on the patio area. we stayed here for - nights and could not have been more with our choice of hotel. within walking distance of all the major attractions close to macy is madisson square garden empire state building (view from our bedroom window) chrysler building. grand central station times square and both the underground and penn station. loads of places to eat nearby. we walked from the hotel to central park and to the other end of the island to the ---- memorial and staten island ferry. twin and double rooms avaialble all with en suites which have baths and showers and complimentary toiletries available should you forget something wi-fi in all rooms good quality beds and tv is. we caught the airtrain from jfk airport to jamaica last stop on the airtrain at the airport and then the long island rail road train from jamaica hub to penn station about a --- hr ride. penn station is located - blocks from the hotel on --st . so easy to access and very easy ride directly from the airport to the centre of the city. cost $- for the airtrain ticket payable as you enter or exit the airtrain at jamaica and $- for the lirr train ride. we caught the underground from penn station on the e line back to jamaica - sutphin boulevard $-.-- then airtrain $- back to the airport would recommend the lirr train which was much quicker due to the stops on the subway felt safe but was crowed on the underground. thanks to all at the hotel for making our stay so pleasant cannot recommend highly enough we loved our stay in nyc.',happy
id46469,' stopped into phoenix for a conference at the end of a two week vacation. after two weeks on the road i can say the residence inn was one of our favorite places that we stayed at. the conference was at the nearby jw marriott desert ridge. the residence inn was half the price. the room was decorated nicely with a very comfortable bed large flat screen comfortable furniture good sized bathroom and a very nice kitchen. the continental breakfast in the morning had a great variety of good tasting items. the pool and workout room were very nice. a bonus is that the residence inn ran shuttles to the jw desert ridge for the conference although we had a rental car. provided that you have a car there is plenty of shopping dining and a whole foods nearby. they even arranged both an early check-in and late check-out for us. i would not hesitate to stay there again. in fact i actually looked for the location of other residence inns as i would try the chain again just based upon my stay there.',happy
id46470,' when we made our reservation hotel indigo was #- in san diego on tripadvisor. it is not the best hotel in town! i would describe it as above average. service was fine the rooms were clean and the -th floor lounge and -st floor reception areas were beautiful. on the downside overnight parking was expensive the beds were hard and the hotel is several blocks removed from the heart of the gaslamp district which is where we wanted to be. our request for early check in was flatly rejected as was a request to stay one hour longer than standard check out time. we were also very disappointed to learn that the hotel pool was only for dogs! the hotel was good but not spectacular. would i stay there again? sure. but id go in with more realistic expectations.',happy
id46471,' after travelling down the pacific coast highway on our road-trip honeymoon hotel palomar in san diego was our final stop. the team there certainly ensured we ended our trip on a high! upon early check-in (we hadnt told them we would be early and offered to just drop off our bags) we were delighted to learn they had upgraded us to one of their --th floor apartments (the hotel has -- floors). the concierge joked it was one of their smaller rooms! after also providing us with a $-- voucher towards a treatment at their -rd floor (taken up and very much enjoyed) and also a $-- voucher towards the mini bar we were good to go and check out our room. ah-mazing! it wasnt a room it was an apartment just as they had said. a luxury master bedroom with ensuite (tv in the mirror) living room kitchen and tiny tiny second bedroom (which housed a telephone!) gilbert one of the lovely team there told us that at one point these rooms had been intended as residential condos but were now part of the hotel available to lucky guests. it didnt stop there - a huge balcony and wrap around floor to ceiling windows provides guests with a highly impressive view of san diego right down to the ocean. we didnt want to leave. shortly after arriving in our room we were surprised with a further knock on the door - champagne and fresh fruits in honour of our honeymoon courtesy of the hotel with a lovely congratulations card. basically we were spoilt and we cant recommend this hotel highly enough! we even had our san diego based friends come in for drinks so we could share our excitement and view with them too! they were equally impressed. we had breakfast in one morning (courtesy of ralph is deli nearby for stocking up on essentials and wine). we also had breakfast at the saltbox restaurant. fantastic food wonderful service and appropriate pricing. the hotel also has a dog who was just gorgeous and i am not a dog person. big thanks for the team there. it meant so much for our honeymoon to end on such a high. next time were in san diego well be coming back!',happy
id46472,' with so many places to choose from in this vast expansive city to have found this pleasant hotel. good alue. godd service. fine dining. convenient. complaints about being on the ---. nonsense. all of la is a freeway-parking lot. better to be here for under $--- a night with free valet parking.',happy
id46473,' nice little place with friendly staff and decent rooms. beds are comfy and rooms are clean with free wifi. the only issue is that the amtrak railway line runs right behind this place and the amtrak trains like to blow their horns as they go past and it is seriously loud!!! i got used to it pretty quick but it might stop some people sleeping at all! other than that this place is ideally located near to the airport harbour and districts such as the gaslamp and little italy. would recommend if you are on a budget and are no a light sleeper!! oh - and the waffles at breakfast are very tasty! :-)',not_happy
id46474,' after reading some mixed reviews on this hotel arrived with an open mind. as we checked in early evening the only king room available was on -nd floor which before i even had chance to ask to be moved was offered a chance to change the room next day. as our day of arrival was a thursday our first room wasnt actually too noisy. the hotel had advised us to leave all our bags packed in our room and they would move everything for us which they did up to the -th floor - hassle free! the rooms were bigger than i expected (opinion formed by others comments on here prior to my visit) although i had booked a king room and facilities were fine (the bed was extremely comfy). the air con is a little noisy and i did have to turn it off once or twice to be able to sleep. yes the bathroom is a slightly strange layout and could do with a shelf or something to put your toiletries on but was fine. the lifts were a little slow but with there being - you could work out which would be quickest or just walk down the stairs. a lovely bar area with great staff and atmosphere. the best thing about the hotel is the location a stone is throw from times square which was perfect for all our sight seeing plans. reading back over some of the reviews i think people have been a little unfair and are expecting too much. i would definitely recommend this hotel to friends and would also stay again myself.',happy
id46475,' loved the quincy. terrefic location between two subway stops and walking distance to the white house. i stayed here for - nights with my daughter is over spring break. we had a room facing the street on the --th floor. noise was not an issue.the room is very large and well appointed. i ended up on the couch and found it very comfortable. the girls loved the bed. the staff were very freindly and helpful. i would definately recommend this hotel and stay here again.',happy
id46476,' this place is terrible! we (my wife and i) read the reviews and noticed that several others had left unfavorable reviews but we thought that wed risk it because the location was great. it is true the location is good (close to seaworld and on the beach) but other than that the place is a real dive - and the workers there (those managing the front desk) were super rude and unaccommodating and seeing unaware of their own hotel (i.e. the fans (-) in our room were both broken. the room was not cleaned well. the furniture was broken and run down). normally hotel staff are welcoming and friendly those we interacted with at the surfer hotel were subtly rude and not helpful (not to mention a few were difficult to understand). the hotel itself does not have airconditioning which is a problem - and not just because their fans dont work. the rooms dont have sufficient windows to open to allow air ventilation. yes there is a sliding glass door but do you really want to sleep with the door open to everyone? the rooms are dark and musty smelling. the bathrooms are tiny the beds are entry level (and dont feel clean) and the pull out bed that we had anticipated our two little kids sleeping on was broken (so they had to sleep on the floor - which again was not clean (we found trash from the previous tenets behind the curtain). the pool was ok but the pool beach access door was always jammed and so we can to either have our - year old climb under the door to open it from the other side or walk around the entire hotel to get in. when we decided that enough was enough and went to check out the staff-front desk people said that they needed -- hour notice or wed be fully charged. although i recognize they need notice - days notice is a little much not to mention they didnt give us notice of how terrible their hotel was. we ended up checking out finding a different place and still having to pay for surfer hotel dump. i wish i could say something nice but there isnt anything good to report (i.e. several of the outlets were dead - and the microwave was plugged in over top of the burner of the dirty stove... talk about safety issue.) with so many places to stay in san diego i highly recommend finding another place if you are considering the surfer hotel.',not_happy
id46477,' recently stayed at the river inn hotel and really enjoyed it. the hotel just opened but everything was first-class! it was in a great location close enough to memphis but yet far enough away from the memphis hussle and bussle. the food was also great at the restaraunt (though only one was open during my stay). very intimate rooms with luxurious amenities. i have stayed at a few hotels in memphis before and none compare to this hotel! i will certainly plan to stay here again.',happy
id46478,' very art deco - interesting...every night at hour free beer-wine and crab crepes..right on pier in perfect location. bed was very comfortable (we have tempurpedic at home). benjamin at front desk seemed to work alot - but about that as he had the perfect mix of professionalism willingness to go above and beyond and a great sense of humor!!! negatives include -.---day extra for newspaper-internet-phone and parking $--.-- per -- hours...no choices with parking. everything within walking distance - views from room were great - we faced city - still saw some water (ask for view of lighthouse)....also first morning we received breakfast vouchers for restaurant downstairs (breakfast wasnt good at all - but free!!!). - good restaurants in hotel flat screen tv coffee & tea in room hair dryer ironing board and iron...safe desk and internet access. no fridge.',happy
id46479,' book reservation online travel now .com . arrive at sheraton @ --:-- pm with two young chrildren who wants to visit sea world tomorrow. hotel cant find rerservation called travel .com . travel .com confirm reservation numbers. no mananger on site. hotel try to send us down the street to another sub par hotel. refuse! i asked them look for another sheraton in the area. they said they found one. travel fifteen mins. to new hotel to find out there is no rooms. manager gave us a room from some one elses reservation. my kids finally went to sleep after -:--am . they didnt wake up after -- am. hotel mess up our vacation!',not_happy
id46480,' great hotel comfortable suite and bed and outstanding service. loved the complimentary overnight shoeshine. coffee service needs improvement.',happy
id46481,' ok you kind of know what you are getting when you pay this little for a hotel when the location of the hotel is so central to action. the very best part of this hotel is the location. i walked from here to pioneer square lake union westlake center and freemont (this is quite a hike but a very nice walk along the lake) - along with points in between. so you can reach all the seattle downtown hot spots easily. i love the public transportation in seattle particularly the light rail from the airport to downtown. for this hotel if you take light rail from sea to the last stop westlake you still have a about a --- mile walk which can be a lot with baggage. this is the biggest drawback to the location. you have three options from westlake if you used light rail to get here. (-) take a taxi. it wont be too expensive since it is a short hop but this may be best if you have a lot of bags. (-) hop on the south lake union transit (street car) just south of westlake to get to -th and walk a short way up the street to the hotel. (-) pack light and walk from westlake. the next best thing is the people. the staff was very nice and attentive. my toilet broke on day - of a seven day stay and was fixed quickly. the rooms seemed to be cleaned reasonably well. the breakfast bar was adequate typical free breakfast food. they do open exactly on time not one minute early so dont head down a bit early to get a jump on things. the hallway on my floor stank. i have no idea what that stench was but when i first arrived i was concerned about my room smelling like that. the room did not smell just the hallway. i held my breath as i went through problem solved. the room noise is fairly high and i needed to use earplugs. walls seem thin both to the outside and other rooms. there are a lot of sirens in this area all night long. dont know why. a group of young kids arrived partway through the week and their antics also added to the ambient noise inside. temperature controls on the room cooler-heater did not seem to hold a steady temp. id wake up at night either roasting or freezing on the same setting. light invasion from the hallway is high as the door did not fit tightly in the frame and allowed a lot of hallway light into the room. so thumbs up or down? squarely in the middle. if you know what you are getting and accept the downsides for a cheap downtown seattle room this place can be a good value. set your expectations appropriately.',not_happy
id46482,' my mother and i stayed at the plaza park hotel on july -----th. we thought that the hotel was wonderful and unlike the reviews that have been posted on this site. staff: the staff was wonderful we checked in at noon and our room was already for us. we had questions throughout our stay and were always greeted by the concierge and the staff. they answered our questions and were very prompt. our room: our room was wonderful. very nice decor newly remodelled and very clean. we never saw any bugs-insects of any kind nor did we see any mice. our bathroom was huge probably as big or bigger than our home shower. location: wonderful. we walked practically everywhere the hotel was in the middle of everything which was great and very very close to the t (subway)',happy
id46483,' while i was there for work i did manage to combine a little pleasure and the westin is central to pretty much everything. even if you want to get out of the city they have an enterprise car hire desk in the lobby and you can return your vehicle to the valet outside the hours the desk is attended which saves alot of time. the hotel amenities are good everything you come to expect with a westin and the rooms spacious modern and very comfortable.',happy
id46484,' the rating is more like -.--- whereas the other hotel below ought to be a -.---- stars. if you see my review of a another hotel below in mission valley this place is also comparable but better. similarly this hotel was a pl winner for an amazing deal over the thanksgiving holiday. rooms were decently clean and the beds were comfortable. also it has the usual amenities that are standard around here (location wireless internet and free parking). i didnt eat at the restaurants on site here so i cant comment as i came down to sd to eat at other places (phil is bbq again). between the resort down the road and this place i think the winner is apparent. so if you win this on pl it is a solid choice if you dont want to bid more. couple quirks: had to wait until -pm to check in unless i wanted to pay $-- electrical outlets sparse bathroom on the small side common with the budget hotels in the valley slightly noisy a-c unit',happy
id46485,' we stayed here from friday to sunday. as soon as we got out of the taxi we were greeted at the door. as we walked to the front desk we realized that this hotel has a cool feel to it. we absolutely love the ambiance and the staff is wonderful. the rooms are spacious and the bathrooms have double head showers which is a plus. location is outstanding walking distance to many great restaurants. we got great recommendations from the concierge and had a fantastic stay.',happy
id46486,' searched high and low for a hotel in san diego and decided on the catamaran due to it is location and the reviews on trip advisor. we were promptly and courteously checked in and given a room in the tower on the --th floor. the room was right next to the elevator which i thought would be a problem but as long as we kept the closet door and bathroom door closed the noise was minimal. beware though that the room next to the elevator tends to shake a bit. the room was a bit shabby. we had just come from the resort at squaw creek where the rooms are pretty amazing so to walk in to this room which was large for sure was a bit disappointing. we were given a room with a small kitchen which was a nice bonus but the cupboards were pretty beat up and the utensil supply was minimal. the coffee makers are very small as are the coffee cups. the room was decorated with a pseudo polynesian theme. the view was pretty darn amazing and we were afforded two good size balconies with this room. i have to agree with a previous reviewers thoughts on the bed covers as they were abnormally heavy. a huge walk in closet was nice. if they spent some dough redoing these rooms they would be pretty amazing. we went down to visit some friends staying at lowes coronado and were very impressed with the conditions of the rooms down there. the resort was a great place for our two kids ages - and --. the arcade room where all the games are free (much to dad is delight) was a great place for them to go hang out in. the pool was nice very well maintained. i think if we ever stayed there again which is unlikely we would book a room on the ground floor maybe one that butts up to the bay. those rooms with their easy access to grassy areas and the bay look to be a bit more kid friendly. the staff was always cheerful. we did not eat at the restaurant seemed a bit stuffy. never had a problem parking. all in all an ok place for our first trip to san diego. after driving around the city and exploring new neighborhoods we think we may try coronado next time. mission beach is a bit too young for us old fogies.',not_happy
id46487,' we visited on saturday march -th - sunday march -th ----. they have a desires program where you can let them know of anything you may need while you are there. i had let them know i am pregnant and requested a body pillow or extra pillows if any were available. when we arrived at our room there was a body pillow a balloon that said congratulations! and a hand written note welcoming us to the hotel and congratulating us on our pregnancy. that alone made our trip very special! the staff were very helpful at check in and recommended a very good restaurant and made reservations for us. we were also allowed to extend our check out time to - pm. the room itself was small but the bed was comfortable. the outer curtains did not close and the sheer inner curtains were not effective in keeping us from being able to see into one of the neighbors rooms so we did figure out a way to extend the outer curtains by using pillows to prop them up to provide better privacy. the bathroom was clean and the shower worked great. the hotel is right in times square however it was not noisy as i would have expected. i would definitely stay at this hotel again. this was the best hotel experience i have ever had and i have travelled quite a bit.',happy
id46488,' i was impressed with the facilities at this large hotel. the location is excellent but i found the service especially at the check in-check out rush to be abysmal. with hhonors gold i got a free breakfast in the restaurant but that was the end of their generosity. drinks are over the top ive stayed at much nicer nyc hotels in the past and they charged less than this. the real insult was them asking $-.-- to hold my bags while i had lunch and waited for a suitable time to head to the airport. ive never seen this happen in a luxury hotel and ive been to about -- countries all in all this is a ridiculous move by a money-grubbing manager. this has not happened to me elsewhere in the usa or europe. room size was good and it had a fabulous bathroom to make up for it. the hotel wasnt noisy but i heard the usual police sirens and honking associated with nyc from my room on the --th floor. all in all though this is to be expected and it was ok.',happy
id46489,' we stayed pre-cruise. it is fine for that but nothing special. with its star rating i had expected a nicer hotel. great area. plenty of nice places to eat in the area.',not_happy
id46490,' really nice boutique hotel. unbeatable location. rooms are new large and well-maintained. bathrooms beautiful and spacious. service was very good. my only complaint was the bed and pillows. both were a little disappointing. relatively rough sheets and oddly firm pillows. and hallways were a little noisy so sleeping was only ok. but overall this is a great place to stay and id come back anytime.',happy
id46491,' the best service ever. all staff members at the magnolia dallas were very accommodating. the best was the breakfast cookies and milk reception and the hour. thank you to the valet drivers who went above and beyond to help us. my group had a blast during our stay. we will be back again.',happy
id46492,' i checked in for a few days away from school hoping to relax and spend too much time in the jacuzzi. i didnt realize it was president is day weekend and there were so many children i thought it would end my r&r. it didnt since my room was tucked off in a corner away from traffic. there is plenty of space an amazing view from the --th floor and the hotel is conviently located for short walks to a variety of restaurants a regular grocery store and the amc right next door has a bowling alley. the evening reception was probably great but i was too lazy to get down there. nice selectin on the shelf though. the staff is beyond nice- like southern people nice and i felt quite at home. dinah adibu- guest service agen made the weekend more personal through her genuine concern for my need for quiet to get in a little reading and a lot of sleeping. thanks to her gentle encouragement i accomplished both.',happy
id46493,' my husband and i stayed here overnight as a getaway while our kids were with their grandparents. this hotel is an embarrassment to dallas and i am thankful i have never suggested it to anyone. it took three tries to get us into a room that was not currently or previously occupied - when we entered room #- it was still occupied by a couple who had been there a day and a half already and were waiting to be moved to a different room. room #- was vacant but there was a used soap bar in the soap dish a toothpick by the sink a used glass (complete with lipstick!) on the counter and a partially eaten cookie and wrapper in the wastebasket. the people who had been moved from this room sent to room #---- if the notepad by the telephone was any indication! when we finally got into a clean room...yes we had the drip drip all night in the tub from the ac overflow. the caulk in the tub was moldy and separated from the tile. it was a very mediocre experience - we have hundreds of hotels in dallas - if you are reading this review - try a different one!',not_happy
id46494,' i stayed at the fairmont during the week of october -- and was pleasantly surprised by the accommodations. free local newspaper new york times and a great in-house gym. there is plenty of shopping and eateries nearby if you dont care for the hotel fair which can be pricey. located in downtown san jose only - miles from the airport and conveniently located near light rail stops the fairmont cant be beat',happy
id46495,' the hotel room was very clean and a good size for the price ($--- per night). the room had a decent enough selection of tv channels and the free wifi was great. the staff were really helpful and made us feel at home. this hotel does not have a restaurant but you can order in from a number of local restaurants for which the hotel provides a guide. the location was great as only a - min walk from back bay metro station and a --min walk from copley square the nicest parts of boston centre. the cab ride from logan airport cost us $--. best deals for the hotel are on online.',happy
id46496,' i had read reviews of this hotel and was very worried about staying there - but let me assure you - jolly madison is a really great place to stay in manhattan. i dont know what other travellers expect (or maybe there is a wide variety in standard of rooms but i doubt it) but our standard room yes standard room was really clean bed was big and comfy and in general the room was exactly what we had hoped for. the staff were nice and we had an iron and hairdryer (which some hotels in the past have not provided). there was street noise but well come on it is new york - there is noise everywhere!! if you are like us then you will be so tired having explored so much of this city that you will sleep through some car horns! the room was not huge but for people to say they had no room after putting a suitcase on the floor makes me wonder what size luggage people carry???? seriously i have stayed in many - star city hotels including new york previously and the jolly compares favourably with any of them. i would count my wife and i as pretty discerning travellers not posh but we know what we expect and like to get value for money and i feel the jolly madison ticked all the boxes. i can only imagine that the superior or deluxe rooms with views of the empire state building would offer an even better experience but truthfully the standard room was absolutely fine. i have never written a review on tripadvisor before but really feel this hotel was not reviewed fairly recently and this site is so good that i would not like to see innaccurate reviews cropping up everywhere. overall the jolly was clean and comfortable in a superb location in a superb city and with a -- hr grocery on the corner and the excellent moonstruck deli over the street for hearty breakfasts i would recommend the hotel to people visiting nyc.',happy
id46497,' stayed here recently for a few days with my wife and could not have picked a better location. hotel is clean and welcoming (as are the staff !!!) and you really feel that they are going the extra mile to make your stay enjoyable. after a hard travelling around the city it is nice to come back to people welcoming you back by your first names. location is superb with the subway so close that anywhere in manhattan is -- to -- minutes away and jfk airport is within an hour on the subway.. the fact that cpi is on the crossroads of - areas is good in that you can socialise expensively or as inexpensively as you choose. from high-end restaurants to proper drinkers bars are all within -- minutes walk. the lovely deli balducci is on the corner is a good point also. to summarise if you want a quiet and friendly location that gives you quick and easy access to all that nyc has to offer i defy you to find better value than the chelsea pines inn.',happy
id46498,' this particular holiday inn express is the very best value for the money anywhere in the u.s. i have stayed in holiday inn facilities for over -- years and i found this one to be among the very best. i have been a platinum level member for a very long time and i would highly recommend this hotel to anyone planning to stay in the area.',happy
id46499,' really great hotel. nice modern atmosphere. right by rodeo and robertson. great restaurant and bar and amazing spa. cannot stress this enough. definitely a great pick.',happy
id46500,' very frienly staff check in a bit slow room was small but clean comfy bed free safe location is fantastic. didnt have breakfast at the hotel we went to daniels on -th street you come out the hotel turn right then left good price and very nice food. we would stay here again.',happy
id46501,' until the last night of my three night stay this was the hotel i liked the most of those i have stayed in. really comfy beds big clean bathroom fantastic selection of both cardio machines and sturdy weight machines in the gym on the residence inn side. no free breakfast but good brekkie at the sports bar attached to the hotel. the last night of my stay followed a tx football game. despite the fact that the team lost the ppl in the room next to mine partied and shouted all night. at -:-- am i called security and they asked them to pipe down but the noise level quickly escalated again. these werent kids either but drunken full grown adults. id hate to see how they act when their team wins. anyway the paper-thin walls dictate that if you want to sleep you need earplugs.',happy
id46502,' beautiful hotel on the marina. great convention facility. the hotel is right next to the airport so you get noise from the airport around the clock (not overly bad but still). hotel is on the other side of the water from downtown so be prepared to take a taxi or rent a car. parking at the hotel is $$$$$$ and there is not place to park for free. the rooms were beautiful and spacious.',happy
id46503,' we were pleased with the service and the quality of the room. the staff was very helpful and the price was very good for a hotel located so close to everything. nice parking garage with good access to the hotel elevators. we will be back.',happy
id46504,' i stayed here for a conference and was upgraded to an exec suite. it was very nice. no complaints at all about the rooms or bath. great amenities free wifi lots of room. housekeeping was generally very good too. my problem was with the hotel and conference staff. there were several snafu is associated with packages sent to me and by me. the common areas were just ok for me too. other plus is: very close to the lightrail and many restaurants. great neighborhood. the bell staff who i conversed with a lot were very helpful. other negatives: bar prices were a bit high (ruth chris) and it took staff over a day to remove a blinking phone light?',happy
id46505,' i have stayed here in the past and didnt remember that the construction at the wtc site was a problem but this time it kept me up until after midnight and then started again at - or -am. when i asked the front desk about when they stop working she said they have a right to work all night. there seemed to be one lone crane working on the site late at night and i was shocked at how loud it was even on the --th floor! it was hard to believe that it was worth all the noise. the hotel itself is very nice and my parents were on the --st floor and that was quieter. granted i have no problems with the actual hotel. the views are stunning and the hotel is well appointed. i understand that the hotel cant help the construction noise but for a sensitive sleeper this might not be the best option.',not_happy
id46506,' for an older hotel this ramada was very nice. our room was super spacious and clean! the beds were very comfortable and the noise was much less than expected for being so close to the freeway! only drawback was the cook didnt show up for breakfast our first morning there and we had a deadline for when we needed to leave. thankfully mcdonald is was just around the corner so other than the cost and a little inconvenience all was good!',happy
id46507,' i stayed at the westin river north from july ----- ----. i really enjoy the hotel and it is staff. everyone is so friendly willing to help and overall just nice people. i was in room --- and i think it was one that could use some renovation. the bed was lovely (as expected from a westin) however my ac unit was very old. there was a digital thermostat on the wall; however it did not work and i had to use two dials that were built into the wall. i couldnt regulate the temperature at all so i asked for the engineering department to come take a look. turns out he couldnt do anything either so they brought up a fan to my room. the customer service was great! but the engineer that came to my room mentioned that my ac unit was original to the building and only some rooms have the digital thermostat working. also there are a few housekeeping issues too. my shower head (again the two heavenly showerheads) were dirty. they looked as if it had never been cleaned. other than those two things i would say the property itself is fine. just minor renovations needed. i would stay at the property again. ~melissa',happy
id46508,' i settled for this hotel initially due to the price and the closeness to downtown. on arrival the initial service and advice was excellent. the location puts it approx a $-- taxi ride from downtown if the shuttle isnt available. our room was on the -nd floor facing the highway but the traffic noise was minimal during the night. the rooms are big enough comfortable enough and more importantly clean enough. the gym was well equipped enough and the rooftop pool is great. the segway tour company operate from the lobby so be sure to book one!',happy
id46509,' i had a great time staying at this hotel. it was the perfect combination of trendy and professional. our room was clean and the view was beautiful overlooking the pool. the staff was extremely friendly and quick with all of our requests. they were really organized and never had us waiting very long. the bars and restaurants were great as well. the staff was always smiling and ready to serve you as best they could. it is in a perfect location in downtown san diego next to so many other attractions like nightclubs the baseball field and the convention center. i would definitely recommend this place to anyone. the pool throws a good party on the weekends too!',happy
id46510,' we chose this hotel for a four night pre-cruise trip to seattle because of the consistently good reviews. and silver cloud lake union deserved every good comment it received. we had a lake view room - a large comfortable room which gave us an endlessly interesting view of the activities on the lake. the hotel has lots of positives - breakfast included in the room rate free internet access free laundry facilities a weekly (tuesday) management cocktail party and of course the regular shuttle service in to town. all the staff were friendly and helpful and we really enjoyed our stay. we thoroughly recommend this as a great place to stay',happy
id46511,' we visit manhattan every december and just returned from our first stay at the hotel giraffe. we are already referring to it as our new place. the young staff is friendly and eager to please. as a couple traveling with two children (rather large ones who are in college and high-school) the giraffe worked quite well for all of us. we found the terrace one-bedroom suite to be reasonably priced spacious enough and quiet. my husband and i agreed that the king bed was extremely comfortable and we loved the little balcony. housekeeping was spot on. the neighborhood surrounding park---th is a combination of office and residential space and a short walk in any direction leads you to an array of restaurant choices in all price ranges; the area feels real and not touristy. we enjoyed the complimentary wine-cheese offered in the evening as well as the continental breakfast both of which are served in the giraffe lobby and on one evening we were entertained by a pianist performing on the lobby is yamaha grand. the lobby space is contemporary fresh and inviting. it may not be your cup of tea if you desire the opulence of the ritz carlton or four seasons lobby but i must say that the giraffe guests sipping their wine and coffee struck me as uniformly more relaxed and gracious than many of those i have observed passing through the lobby of the grand five-star hotels. we will be back!',happy
id46512,' obviously this hotel is great for a solo traveler or a couple. families should stay away in my opinion. if three people want to share a room this is not the hotel for you. as people below said the room is small the restroom is small the shower is small. when staying at this hotel think small with great location. the only thing ill add is regarding the in-room fridge (stocked with coke juice water) and snack bar (stocked with chocolate salmon cookies and some extras). they are not free but are on a honor system. it is assumed you will fill out the form with that you consumed and they will charge it to your room. be careful though as the hotel left the form all the way in the back of the shelf. a person whom doesnt search carefully can easily mistaken this as complimentary especially if that person has stayed at one too many all-inclusives. if you do bring kids and they see the goodies well you know what can happen. as you can expect these items are horribly overpriced. two small blocks away is a ralphs market so make sure to drop by there to pick up any snacks you need for the rest of your stay and avoid paying $- for a can of coke.',happy
id46513,' the hotel is nice but overpriced for its location and amenities. for someone coming in town for a few meetings it worked ok. im against hotels that still charge for internet; luckily they gave me free internet access to make up for first being placed in a smoky room (non-smoking requested). i didnt try the restaurants on-site; there are quite a few good restaurants within a block or two walking distance. it is a brisk -- minute walk-trot to the dupont metro station; luckily there are two starbucks along the way!',not_happy
id46514,' just got back from a -- day visit to chicago. for the rate of $--- per night it was extremely good value. reception staff were efficient courteous and very friendly. i was given a room on the top floor (--nd floor) facing the lake and the john hancock tower. the rooms were large and very comfortable. housekeeping-turn down service were efficient and thorough. bathroom amenities were very good and replaced daily. this is definitely my first choice for a hotel in chicago. it is also very close to all the shops restaurants and the subway.',happy
id46515,' if youre not driving then this is where to be. if you want to see celebs then this is where to be. the expendables - and sparkle premieres took place across the street at the chinese theatre and the after party was at the roosevelt. the lady i spoke to when checking in was a jerk. aside from that it was great. to those who dont travel like i dont they take a deposit of --- per night. i was pissed because they didnt tell me ahead of time',happy
id46516,' i was treated like a star. the service was amazing & i have never stayted at a place that made me feel so important! when you arrive at zaza they greet you with friendly faces & they talk to you with respect. i am a zzip member so check in was a breeze! they had my room key ready & i did not have to wait in line to check in! loved it! the room was spacious clean & best of all quiet! thank you zaza for a wonderful stay!',happy
id46517,' minus: street side rooms somewhat noisy because of older french doors (doheney st. definitely not a cow path); unfathamably old t.v.; smallish room and bath; rather scrubby institutional towels; -- bucks for internet; dinner in fine dining tres aveage and quite over salted. check out failed to give $--.-- food credit both to me and the gentleman checking out next to me. oh yea the gym and spa are very dated and not all that pleasant to be in. plus: good service if somewhat impersonal; nice beds and bedding; fast room service; relatively cheap for a four seasons hotel; nice bath room amenities; decent location; nice west sun on street side.',not_happy
id46518,' my sister and i stayed at the buckminster for - nights. we are budget travellers who appreciate comfort while trying to keep costs down. the buckminster was the best deal in our us trip this year. for us $ --- we got an ensuite - twin bed room with fridge and microwave plus an all-you-can-eat buffet breakfast. i simply do not understand all the complaints and fuss about a stain in the carpet. this is what i would call a perfect budget hotel providing all a traveller needs. it is true that the furnishings are old fashioned and that the place would look much better and cost much more if it were completely refurbished but from my point of view let it be as it is. and the conveniences! we had a kitchen with an ice dispenser on the same floor as well as a complete laundry room with washing and drying machine (a vending machine provides soap and softener). the room had a safe in the closet a hair dryer in the bathroom (immaculately clean all white) the room was well lit as there were large windows. the mattresses were comfortable. towels were changed daily and room was always clean. breakfast did not include cooked fare but consider that it is a complimentary breakfast. bagels english muffins danish pastry mini-cup cakes four types of cereal marmelades honey philadelphia cheese tea cocoa coffee fresh fruit orange and cranberry juice. a grill to toast bagles and muffins. i would not call that little variety . sure if you are staying a month it might turn repetitive but at that price you can save enough to purchase whatever you want to add to the basic breakfast. we even saw guests who helped themselves to fruit and coffee and took it upstairs to their room. as regards service this is the only hotel where we were greeted by our surname upon returning from sightseeing. so much so that the second day i decided to memorize the name of the fellow who had taken the trouble to know who we were and where we were from. thank you scott. we had trouble with the heating and the temperature in our room dropped to --º. we asked the situation be looked into and reception promised to send the maintenance crew. however that night the room was still cold. a different receptionist took our second complaint and this time someone did their job right because the room was steaming when we returned. the business center is rather expensive but very convenient: you access it with your card key and use your credit card to buy internet connection time. there are two work stations and the chairs are comfortable. there are several restaurants within a - block radius (two in the same building as the hotel). although there is a convenience store which sells pizza and other simple fare round the corner the supermarket is a good ---minute walk away. as regards location although it is not in the heart of boston it is a ------minute ride away on the green t-line. the station is kenmore and it is --- yards from there to the hotel. a word of warning to future guests: there are - green trains coming out of boston center: only b (to boston college) c (to cleveland circle) and d (to riverside) take you to kenmore. if you get on the e line you never reach kenmore because it turns south towards heath. going inwards into town all the trolleys stopping at kenmore follow the same route so you can hop on the first one that stops. there are elevators that take you up to street level without having to lug your suitcases up the stairs. at park street you can transfer to the red t-line. with those two lines you can move all over boston harvard and mit. we got a charlie one-week pass with unlimited trips for us$ -- each. it works out even if you are staying only - days! summing up dont hesitate to book this place if you are cost conscious but want comfort and convenience. dont stay here if you are fussy about style and decor and can afford to pay --- dollars a night for lodging.',happy
id46519,' i took my -- year old mum with me to visit an old college chum in seattle who was staying at and attending a conference at the seattle sheraton. so i decided to book our stay there as well. it took forever to book in...very busy front desk...but when we finally got settled into our room my mum and i decided to go for a short walk around the block as it was still light out. no sooner had we stepped out of the front doors onto the entrance porch which was again exceedingly busy and chaotic my mum walking with a cane and holding onto me she didnt see the step to the driveway stepped out and fell full length on the driveway amidst all the cars. i was horrified to see my elderly mother flat on the ground i tried to pick this small woman couldnt and though the area was full of sheraton personnel bell hops captains and such another guest helped her to her feet. we sat on an outside bench for a few minutes as she was shaking and then we went for a very short walk to see how she felt. we came back to the hotel shortly went to the restaurant for a cup of tea and when my mother took off her coat (which thankfully she was wearing over a thick sweater) it was apparent that she was bleeding all around her elbow. the waiter noticed us looking at the blood and went to get a couple of bandaids. we then went to the front desk to ask for bandages antibiotic ointment anything...and while waiting there a burly security guard arrived and insisted on accompanying us back to our room to check her arm. absolutely no offer was made of first aid medical assistance only to check if her injury was valid. hmmm....lots of concern re: legal action but no concern for my mother which in itself is cause for legal action id say! but all we wanted was some first aid some humanitarian concern and all we got were a few bandaids! when we checked out after two nights i asked if perhaps as a goodwill gesture (since the hotel had done nothing else!) if they would consider crediting us for the $-- room service bill for one oj two pieces of toast and a pot of coffee!! and after quite a wait all we got was an offer of a couple of $- coupons for our breakfast...which wed already eaten. when we returned home i took my mum to see her doctor and we were told that she should probably have had at least a couple of stitches as it was a very bad laceration. it took three weeks of daily cleansing and bandaging until the wound finally closed. the hotel should have offered first aid. however i will never stay in another sheraton hotel... i dont care where it is! very bad customer relations!!!',not_happy
id46520,' there for girl scout function. close to national mall-easy - block walk. rooms are avg--nice view. bed was comfy and clean. pool clean and lifeguard very attentive--didnt allow any fooling around--good since place was overrun with little girls for scouts. restaurant in hotel was expensive and food not very good. restaurant not kid friendly--order pizza and save yourself $---. we breezed right in but noticed long lines of people having lots of issues with getting checked in. valet parking attendants were excellent--very helpful to my husband who has difficulty getting in-out cars bc arthritis. also very tolerant of running to vehicle to get daughters forgotten items for her:)',not_happy
id46521,' i dont know whether it is because the beds in the hotel harrington were comfortable beyond belief or because i had spent the previous week sleeping in a bunk bed in a new york ymca but either way i have never slept so well in my life as i did in the hotel harrington. literally every one of our school group of -- squealed with delight when they entered their rooms in the hotel harrington (honestly the rooms at the ymca were pretty grim!) we found the bathrooms to be clean (although my toilet did spray like a fountain whenever the chain was flushed) the service good and the beds oh so comfortable. however there is one slightly negative aspect which has been highlighted in other posts - the hotel lobby really smells. it kind of smells like baked beans maybe from the adjoining restaurant? either way it wasnt too pleasant...but dont let this fact put you off. in contrast to the many negative reviews of the hotel our group found it to be wonderful with everything we had expected and more as well as a fantastic location...so well worth its - stars!',happy
id46522,' one of my most pleasant experiences while staying at a hotel. all of the staff that i had contact with were very professional helpful and in general made me feel as if i was a part of the hotel. great little free breakfast and excellent lite evening meal. rooms are very clean and well maintained. i would highly recommend this hotel to others…',happy
id46523,' if you are looking for a hotel at walking distance from the alamo and the riverwalk this place is a good choice! the rooms are clean the bathroom is clean! (but is due for a renovation-replacement in the year to come!) a minor item; we missed a table (for the laptop) in our room... nevertheless the place looks safe parking is a bargain ($-) and you can park your car in a garage nicely out of the sun! the staff is very friendly! recommended!!',happy
id46524,' we have stayed in many of the large hotels in ny and we found the location and size of this hotel superior to any others. we enjoyed the efficiency and friendliness of this hotel is staff the cleanliness of the lobby and rooms the comfortable beds and pillows and the lack of congestion both in and around the hotel. it was convenient to all ny locations. the bowls of apples in the lobby and the wine-beer hour were a pleasant surprise. we would defiantly stay here again on our next trip to the city.',happy
id46525,' i have stayed in a lot of hyatt properties and this was the third time at this hotel over the past two years. i like this hotel and its location near the waterfront. the rooms are fine and the lounge on the --th floor has wonderful views of san diego and the bay. this time were in an upgraded petite suite on the --th floor with a great view of the bay. this room had to be around ---+ square feet with two bathrooms and two large flat screen tv is. it also had four telephones - like we need those in the era of smart phones. good bed and it was on a building corner so it was very quiet. the buffet restaurant was included in our room package and it has a very good selection for breakfast. staff was great from the front desk to the valets. but..... i was over charged for an additional night of valet parking and both morning buffets which is $-- each. these charges did not show up when i did the video check out when we left and i assumed everything was fine until i got home and checked my credit card bill. i called the hotel the next day and a very nice employee provided excellent customer service and go the bill credited to bring it in line. a little frustrating but nothing that would prevent me from returning in the future.',happy
id46526,' a nice clean very quiet suites hotel in an excellent location. the two bedroom suite was amazingly large great free breakfast and very friendly staff. we will be back !',happy
id46527,' we had a great view from our room. i am not sure we would want to stay in the back but facing the lake was great.we were on the -th floor which was nice and quiet. we didnt get to see any ghosts...but maybe next time:)',happy
id46528,' hotel is seattle is gem. my daughter and i were having a girls vacation for her --th birthday and high school graduation present. we had a view right into the public market and out onto the water. beds are great and they have turn down service with chocolate who could ask for more! only complaint is the small shelf in the bathroom for toiletries. with two females it was not enough. the soaps are great but the lotion they put in the rooms is divine! already have another reservation for next month on the books. please dont forget the roof top viewing deck for a great view especially at sunset but do bring a sweater or blanket.',happy
id46529,' i stayed at the galleria park for a week on early october ----. the hotel is nice and has some historic charm but lacks some modern elements that would go a long way toward making it nicer. i do think that they are making some improvements over the next year or so that will help but in the mean time it is still not a bad place to stay. i was given a handicap-accessible room which was average size with a very large but sparse bathroom. i faced the courtyard which was quiet but had a uninspiring view. the temperature outside was nice enough that i just opened my windows and did not use the ac or heat so i cant comment on the wall unit. pros: - convenient location near a lot of downtown attractions and public transportation - my room was moderately sized probably on the larger side for a historic hotel but small if you are used to us chains - manager is cocktail hour was a nice touch but the lobby could get crowded - room was clean and housekeeping did a good job - room had a decent tv and a good channel selection (although i couldnt find a channel list anywhere) - in-room honor bar was well-stocked with a good variety of food and drinks - there is an in-hotel running track and gym cons: - free wi-fi had a decent signal but was extremely slow (seriously like --kbps -- barely enough to check email). they had faster wi-fi available for purchase but i find it disingenuous to advertise free wi-fi included if it is essentially unusable for even basic things like browsing the modern web - bathroom was very sparse -- no cupboard or countertop and only a very small shelf over the toilet to put your toiletries - you can tell you are in an old building to the point where it feels just a tiny bit run-down. misc: - hotel staff was pleasant and did their best to answer questions but there was not a dedicated concierge so if you need help planning something complicated you might find it difficult. - business center computers were nice imacs but were pay per use unless you were doing a pre-approved task like printing a boarding pass overall it was a decent hotel for the price. i wouldnt go out of my way to recommend it to others but i also wouldnt tell people to stay away.',not_happy
id46530,' we stayed here for two weeks and it was such a wonderful stay! friendly staff clean rooms and overall hotel was very clean.',happy
id46531,' hotel is new and rooms are large and comfortable downtown denver hotels can be pricey so cherry creek is the next best thing. free parking and wifi no free breakfast. great place currently overpriced but the best mid-level franchise in the area.',happy
id46532,' stayed after attending my hs reunion. been there before for breakfast and have played golf in the past but have never utilized the hotel. found it to be very nice... staff grounds and room exceeded expectations and wouldnt hesitate to stay again!!',happy
id46533,' i stayed at this hotel for - days in june. i had never been to washington before & staying at this hotel in georgetown was a great option for my first visit. the room was very good the front-desk very helpful & friendly & the restaurant was good. i would stay here again.',happy
id46534,' this hotel may be just fine for some people or if you need to crash for a night but i had some clients here as guests and was pretty embarrassed. reason being was simply the state of the hotel its furnishings and lack of attention to cleanliness. ive stayed in many --star hotels and am not looking for luxury here but simply decent facilities and it did not make the mark. one of my clients had to request fresh sheets because hers had brown stains on them and several of the others mentioned problems in their room as well. and the food was not great. pros were the meeting room with windows bright light and great view of airport and overall the service was very good. again this could be fine for some but was not up to par for me or my guests.',not_happy
id46535,' not the most polished of garden inns. the pictures show a much newer and fresher look compared to the state the hotel is really in. rooms are small towels are tired but bed is very comfortable and toiletteries are nice hair dryer is proper. internet is free (good speed) business center offers free printing. breakfast was just good enough to get you going. nothing fancy typical of garden inns and courtyards (in case of marriott). location is a big plus. if you are on a biz trip this hotel will meet your basic needs. if you are looking to enjoy a nyc experience-vacation you might want to consider a hotel with some added spice (e.g. intercont. at w--th and -th). to the hotel staff( i know you pay attention to the reviews). you have a wonderful team of staff. all friendly and warm. suggestions: would be nice to have bottles of water in the room-fridge even if they arent free. at another level invest in new towels.',not_happy
id46536,' stayed two nights for a company meeting. given a room on the top floor. i found the room clean and comfortable and the hotel very quiet. there is a starbucks located in the lobby and the hotel is connected to a shopping area. well located closed to the harbor attractions and entertainment-food options. check in-out was quick the staff very friendly and the hotel public areas very clean and well maintained.',happy
id46537,' on recent visit to d.c. i stayed at the willard and the hay-adams. stay at the willard. my room a the h-a cost $-- more per night than my room at the willard and the h-a room was much smaller than the rack room i had at the willard. the h-a room and closet were so small my bags had to remain in sight in my room. not a problem but not something i expect at the price the h-a charges. my room was on the north side of the hotel near the top of the hotel but each morning i was awakened about - a.m. to the sound of garbage being collected (windows not soundproof?). i asked to be moved and was told that was not possible although there was a west facing room (away from the garbage bin) on my floor that was available. the banquet served by the h-a was unremarkable except the h-a kitchen ran short of entrees. stay at the willard spend the money you save on good meals at oceanaire (close to the willard) and enjoy both without the frustration of the h-a.',not_happy
id46538,' i dont really understand some of the reviews for this hotel. it seems like they may have some rooms with dated interiors while others - such as the one i stayed in that are quite clean and modern. i stopped here on a cross-country drive from la to boston and will say that these were the largest rooms of the hotels-motels i stopped at. two hd tvs one in the living room and by the bed which helps out say should you be driving with someone who has different tv watching habits. the rooms were clean the beds comfy and breakfast was decent with scrambled eggs cereal coffee and oj to mention a few. for the price this one was under $--) this was a relaxing respite. right off i---- and five miles from i---. the reason why i’m giving this place a - ranking is because the service didn’t leave any impression whatsoever. going across country indianapolis struck me for having some of the nicest and talkative people i’ve met (of course i was only in town for about -- hours) and staying at this hotel it didn’t match up to that. and while there’s the cheapest gas station across us--- there isn’t much else around. when we asked the front desk clerk where there were places to eat she directed us west on us --. it felt we could have driven back into illinois before we saw a restaurant. luckily about a mile down the road we discovered a great pizza place circle city pizza so we never had to discover how far the strip of restaurants were. i chose this location for the fact that it was between the i--- & the indianapolis motor speedway and while i’d recommend the location would be open to finding another hotel-motel if it were more convenient.',happy
id46539,' i was very pleased with my stay at the washington plaza. it was near everything you want to see as a visitor to d.c. the monuments and museums being within comfortable walking distance. everyone at this hotel went out of their way to make my daughter and i feel welcomed and at home and the dining staff was excellent as was the food. the pool facility was immaculate as was the entire place. i will definitely stay here again when i take a pleasure trip to d.c. really nice!',happy
id46540,' this was a wonderful deal from hotwire! the hotel was bright and clean. the room was large and well laid out. they did have a laundry room -- - front load washer and - dryer. the complimentary morning breakfast had cereals - oatmeal - fruits - doughnuts - and a different egg mcmuffin type breakfast sandwhich every day. there was an albertsons across the street. there are a number of restaurants in the area ... we tried - point cafe and zekes pizza ... and would go back to both any time! we never even used the shuttle ... walked to the space needle and pike place market. the cab to-from amtrak was around $--. thank you again for your help ... this hotel was a real winner!!',happy
id46541,' i stayed at the marriott houston north for an entire week in early november and i must say that there is nothing wrong to report about this property. the rooms are recently renovated and as a platinum i was assigned a larger corner room on the top floor. size is ok furnishings are typical for renovated marriott properties. one thing i didnt like was the reception of our tv. i dont understand why most hotels upgrade to flat-panel tv is but dont carry hdtv channels - a problem i encounter all over the world - and this property unfortunately was no exception. i didnt like the design of the really small bathroom. the designer that put the toilet paper roll holder underneath the sinks shouldnt be allowed to design bathrooms. another thing that was rather spotty was the turndown service - i think during my stay i experienced all possible combinations of nighttime amenities (from no free water bottle to two free bottles from no chocolate to two pieces of chocolate...). consistency should be key in this domain! as a marriott rewards platinum i was also given lounge access (open from sunday night to friday morning i believe from -am to --pm). no extra drink or breakfast vouchers were given for the weekend nights where the lounge is closed but i didnt push the issue since my excellent rate included the full breakfast buffet inside the restaurant. breakfast was ok and included hot items such as scrambled eggs bacon hash brown and waffles. only downside was that there were not any cold items like ham or cheese. omelets were available free of charge by ordering them with the wait staff. the staff in the morning was excellent always really friendly and their service was speedy. the hotel has nighttime security in the parking lot and we really liked that since the area it is located in isnt the best in houston. police was cruising the area every night - mostly in the parking lot of the nearby greenspoint mall. the number of suspect cars in that mall is parking lot is quite astonishing even as early as -----pm! i wondered every night on my return to the hotel what these people were doing there. the only thing that would make me reconsider staying at this property is the lack of in-room safes. as an international traveler you dont want to carry your laptop ipad or travel documents etc. every day. i cannot understand why they didnt install safes when they redid the rooms. people carry many more things these days on travel and it is really inconvenient to leave valuables at the front desk safes especially bigger items like laptops! all in all though i had a really pleasant stay and i can recommend this property. houston also is a nice destination to visit - ill certainly be back one day!',happy
id46542,' i really loved staying there for - nights. my flight was -- hours i smiled friendly and they gave me a room - am. my safe was not working so they replaced it very quick and efficient. the location is absolutely fabulous. i asked for a later check out and it was granted with a smile. the room is very clean marble bathroom coffee machine and thick duvet. this is my choice for the future.',happy
id46543,' it is a pity that this hotel is plagued by so many down and outs hanging around the area.although we had now real problems we felt uneasy going out at night.the hotel it self was clean and tidy and the staff were very friendly and helpful.but the best thing was the position. you could reach almost all parts of sf from the muni stop nearby.the restaurant was quite good for dinner but breakfast which was buffet style was very good.i would stay again if the street people were removed or encouraged to go elsewhere. during daylight hours the area felt safe but there was the constant sound of emergency vehicles.we felt that this was the worst part of california which is a shame as sf image is slowly being tarnished.',not_happy
id46544,' the halls in the upper floors are not air-conditioned and are a hideous shade of congrete gray. ugly gold carpet is filthy! rooms are tiny and old. very noisy from both outside noise and the halls. ice machine ran out on most floors the night i was there- had to go down - floors to get ice. shower curtain smelled sour. the lobby design was nice but all the furniture and carpet was worn and dirty. staff was really nice but the hotel is not equipped to handle a full load of people. definitely not what i am used to in a doubletree. if you are looking for a full-service hotel this technically fits the bill but you will be sorely disappointed in the quality. this dt was worse than any cheap hotel i have ever stayed in and certainly didnt even compare to most other doubletrees hiltons or any other full-service hotel.',not_happy
id46545,' we stayed here the night before our flight to disney. it seemed to be the most convenient option. although a bit pricey we feel it was worth it. the room was very nice with a view of boston and the beds were comfortable. my only reason for giving it - stars is because we found a lollipop and candy wrappers on the floor under one of the chairs. if housekeeping had simply moved the little chair when vaccuuming they would have found these. in the morning it was so convenient to just grab our bags and walk through the corridor into the airport to catch our flight. we didnt even have to step foot outside. this was really worth the price of the hotel and wed definitely do it again.',happy
id46546,' everytime i book this hotel (which has been - times this year alone) i do not get credited with my rewards points or recognized as a reward member. this time they gave me my rewards number which does not look like the number i remember receiving when we signed up. this is very frustrating.',happy
id46547,' as a loyal hilton honors members and world travelers we always look to book a hilton property when we visit big cities. i was pleasantly surprised to find this recently renovated and retro style hilton property in an excellent midtown location for under $----night! sometimes doubletree properties can be a crap-shoot since they are typically older properties taken over by doubletree -- but this was a great place: great service clean quiet great midtown location - and somewhere we will stay again. vicki at reception was wonderful at check-in offering us a complimentary room upgrade which made for an even more enjoyable stay. i recommend this hotel if youre looking for a quality and somewhat higher-end midtown hotel that wont break the bank!',happy
id46548,' wonderful boutique hotel in nyc! this review is long overdue. we stayed here for a whirlwind weekend visit in february ---- in celebration of my boyfriend is birthday. (and to see eddie izzard at the union sq theater!). it was my boyfriend is first trip to nyc and it was very memorable. we had a beautiful corner room on the --th floor with views of both the empire state building and park ave. the concierge jennifer was amazing. she helped to make our stay completely unforgettable. she really went the extra mile to make our trip special. i cant thank her enough! we had an issue with the plumbing in the bathroom upon our arrival and maintenance arrived within -- mins from when we alerted the front desk to the problem. prompt service! the bed was comfortable... and the slippers and robes were a lovely touch. all in all we were very pleased with our stay. we would love to stay there again during an upcoming trip to nyc but have been unable to find any rooms in our price range for january ----. i dont know if things have changed there since our visit in feb. ---- but unfortunately the prices certainly have.',happy
id46549,' the service was terrible we had to switch rooms twice in the same night we had bad cable connections in both rooms and they finally moved us to a third room. while in the third room we called for fresh towels and waited for forty-five minutes. lastly while checking out the young man at the front desk did not ask us how i stay was he just took our room keys and returned our incidental fee.',not_happy
id46550,' front of house and concierge make this hotel as everything here costs in addition to the room.the barman has not got a clue about mixing drinks and the breakfast was expensive for what it was.',not_happy
id46551,' stayed here for three nights while visiting a college with my daughter. the hotel is huge (attached to the convention center.) the front desk staff bellman consierge and ladies in the coffee shop were all very nice and quick to please. the room was large and had a nice view of lake michigan. if i had to give any cons it would be that i spent a lot of money taking cabs back and forth to this hotel. it is not in a great part of town and we were advised not to walk to bus or trains. the only other comment would be that they do not have safes in the room and i always take advantage of that amenity when offered. i am not comfortable leaving my laptop unsecured.',happy
id46552,' this hotel while nice and well located has a major flaw - a lack of sound insulation between rooms and very noisy toilets - as a result youre treated to the constant sounds of people taking a pee in adjacent rooms followed by the jet engine flush of the toilet. it seemed to surround my room to the left right and above! not a good hotel if youre going to be sitting quietly in your room getting some work done. i was on level -.',not_happy
id46553,' we recently stayed at the hotel commonwealth to visit our son at boston university. the hotel is in a great location. we have stayed at other hotels in boston but this by far was the best! the staff was attentive and helpful. the atmosphere and breakfast at eastern standard (attached to the hotel) was wonderful! we will definitely return.',happy
id46554,' i spent three years looking at this hotel reading all the trip advisor reviews and longing to go here for my honeymoon. for one reason or another our honeymoon kept getting delayed--it literally took three years of marriage before we made it happen! one might think that when something gets built up for that long it could never live up to one is expectations. not so for the hotel monaco! when my husband and i *finally* made it here for our much belated honeymoon and were shown to our upgraded mediterranean riverview suite i thought i was dreaming. the room was soooo beautiful--even better than in the pictures! i truly couldnt believe that it outdid all my hopes and expectations! our stay was completely perfect--how many times in your life can you say that about something? everyone was kind friendly and helpful. our room had - of the magnificent window seats that everyone raves about--they are amazing! my husband does not usually feel at home in hotels but he immediately climbed into a window seat with his laptop when we arrived and was as as could be. we actually spent a lot of time in those window seats snuggling and watching the city. we got room service every morning and it was always prompt and delicious! we received complimentary cupcakes upon our arrival to celebrate our honeymoon. there was a huge super relaxing jacuzzi tub in the room. between the living room and the bedroom of the suite we had tons of room to sprawl out. the location of the hotel was ideal--we walked everywhere and could easily go out return to the room to relax and go out again. originally i had planned to use the metro but walking was just so easy for everywhere we wanted to go--we were *that* close. management was very accommodating--i contacted them prior to our arrival because i get nervous about elevators and i was afraid of being up on a super high floor with no access to the stairs. ive been in some hotels where i was not even allowed to use the stairs! hotel monaco was kind and accommodating and gave us a room on the lowest floor right next to the stairwell :) after - years of looking at reviews and having to delay our trip hotel monaco literally blew away all my expectations. my honeymoon was beyond perfect thanks to them! we hope to return in the future someday!! thanks hotel monaco!!!',happy
id46555,' we stayed at this great hotel over st. patricks day weekend and was thoroughly impressed with what it had to offer. the location is prime as it is within steps to times square and is very accessible to other areas of the city easy to get a cab outside. the room itself made me feel at home and was one of the cleanest i have ever stayed in especially in nyc. the king size bed made it difficult to get up and go in the morning very comfortable! there is a single serve keurig machine in each room with a few flavors to choose from. the bathroom was gorgeous and offers a large shower enclosed with glass. before our stay we were notified by the manager colin that we might hear a lot of noise as there is a bar directly below the room we booked. being st. patrick is day we figured it would be an issue but we barely even heard any noise. it wasnt an issue at all but appreciate management notifying us beforehand and giving us another option if we decided it was too loud. were not sensitive to noise so people who are might think of booking a room on higher floors just in case. overall the great stay contributed to a wonderful weekend in nyc and will recommend to other friends staying in nyc in the future!',happy
id46556,' recently visited carlyle suites hotel in georgetown section of washington dc. for a - day vacation with my sister. great location and within walking distance to many fine restaurants. clean and updated accommodations with comfortable beds. we are senior citizens but felt safe even walking to and from dinner at night. (and no we didnt go during the early bird specials!) the personnel from simon bernadette to all members of the staff were welcoming helpful and a true delight to come home to after a day of sightseeing. we also loved the people of dc - truly warm and helpful. we ended up using the metro during the day and found it incredibly easy clean and economical to get around the city. a spendid experience!',happy
id46557,' i have been for three days at the park hotel and the localtion is wonderful rooms are very nice and large. i have forgotten my ipad in the room at check-out and a nicest chamber made brought it immediately to me while i was still at the lagguage store. thanks billie billini you have been wonderful! franco',happy
id46558,' stayed at metro for a week from --th to --th march. great hotel really friendly staff location is everthing with this hotel. macy is only --- yards away subway --. roof garden bar was close but allowed up for photos of amazing view of esb. going back in summer and defo booking the metro. rooms are pretty small but it is new york and how long do you stay in your room?',happy
id46559,' this is the first time ive stayed at this hotel. it seems adequate for a weekend stay when the rate is about $--- but i certainly dont think it is worth almost double that to stay during the week. as im a platinum member of the spg program i was offered free internet but only a continental breakfast (coffee and pastry which is a bit stingy compared to other spg properties) on the plus side -). it is convenient to lax and the shuttle runs frequently. -). the westin heavenly bed is indeed heavenly. -). staff are friendly. -). the gym is small but well equipped. minuses: -). rooms dont seem to have been renovated recently. theyre not horrible but just a bit drab imo. -). while the hallways seemed ice-cold the ac in my room wasnt able to crank out more than luke-warm air.',not_happy
id46560,' when we arrived to check in we were rudely told by the clerk that we would have to take a seat and wait because he was closing out his shift and there was no power in the motel. we asked to cancel our reservation and were told that the couldnt even confirm we had one let alone cancel it. i called hotels.com they tried to cancel it and they were told that we had to call the manager in the morning. we called today and the manager refused to refund our money for an uninhabital room. its his discretion and he chose to have the worst attitude and customer service i have ever experienced!',not_happy
id46561,' this hotel is located in a dodgy part of town. near downtown but also near gangland! we missed our stop on the bus and ended up in a horrific place beggars on the street prostitutes etc not nice! room is basic two beds telly and a tiny bathroom it is okay but not the nicest. found a cockroach on the last day luckily it was as we were packing otherwise we would have been out of there. the shop downstairs is ran by a lovely lady though she couldnt do enough to help me out when i wanted a few things- postcards drinks etc- and her prices are reasonable. she was the only thing i would recommend about this hotel though. it is about - blocks from the subway and then it is a further ----- minutes to the walk of fame and -- minutes to universal.',not_happy
id46562,' we go a basic sgandard double. very spacious rooms - we had two doubles amongst - adults and a child. it was a bit noisy as there is construction across the road and passing traffic - but this didnt really bother us as we figured it was part of ofthe new york atmosphere. besides we were exhausted from day long excursions to care. as far as new york prices go - this was a bargain! subway around the corner central park two blocks away and times square a ten minute walk. ok - so the rooms are a but tired but they were spotless which is always my biggest gripe. would defnitely stay again.',happy
id46563,' the best part of this hotel was by far the staff. the doorman the concierge and the woman who came for the turn down service were delightful. when my sister was looking at her reflection in the mirror in the lobby to check her post tourism appearance a doorman passed her and said no worries you look wonderful this was an excellent start to our stay. then we carried on a fun conversation about the world cup with the staff member who helped us with our boatload of bags. he insisted that we must not help him transport one of our - bags. when we were about to make a break for the subway in the rain the doormen stopped us and offered us hotel umbrellas. later that evening the doormen were asking us about our dinner plans. when they discovered that we didnt have reservations on saturday at -:-- on a sox game night they rushed inside and got us a reservation at one of their strongly recommended restaurants. the concierge always had helpful advice and he was never unable to entertain our talkative family. jimmy a bellman at the lenox for over -- years was our favorite staff member. he always spoke to us when we got off the elevator and he had a wonderful personality. each night when we returned to our room we found some lindt chocolates on our beds (yum). we stayed in a lovely corner room with two windows a nice tv a fireplace a walk in closet a bathroom and enough space for four people. the historical architectural details of both the room and the lobby were beautiful. the business center was easy to use and the location of the hotel made it easy for us tourists to see the city no matter what direction we went. we never got to use the workout facility or go to the restaurant but we loved our entire experience here at the lenox!',happy
id46564,' a very quaint friendly hotel. upon arrival my - year old son was offered a toy from their toy chest. a great idea for parents with a hectic lifestyle who may forget to bring toys. the front desk agents were very freindly professional and knowledgable. the room was a bit smaller than we expected but clean and warm decor. we appreciated that they offered items such as toothbrushes toothpastet etc...at a low price in case you forget to pack your own. the overall impression we got from this hotel is that theyve put alot of thought into thinking about and needs of theri guests. theyre one step ahead of the game. it is not easy to impress us since both of us have worked in the food & beverage industry and one of us works at a boutique hotel in downtown vancouver. we would hgihtly recommend this hotel!',happy
id46565,' if you are looking for somewhere to stay when going to the texas games this is a great place to stay. this super - is right down the highway from the university of texas and is right off the highway with easy on-off access. clean and cheap with a nice continental breakfast in the mornings. it is in a good location close to restaurant. nothing fancy but we would stay here again when we go to another game.',not_happy
id46566,' yes the location is a bit off track (basically at the west side hwy) the building is old for most rooms you have to share a bathroom the climate control is very eccentric and to say the rooms are tiny is a serious overstatement (mine was literally -x- feet - i am not kidding). however - the room and bed seemed clean enough as were the bathrooms (which are indeed coed although the showers and toilets are individual and lock-able) there were lots of (friendly by nyc standards) staff around dressed in ---- is style uniforms the price is unbelievable (i paid $--+tax) and the place is kind of fun. the rooms are called cabins and look like a ship is cabin with lots of wood drawers under the bed and hooks along the wall. (the place was originally built --- years ago for beached sailors). the restaurant on the first floor le gitane is outstanding. when i arrived very late sat night it was open and serving dinner - i got a stella and a bowl of spiced moroccan olives and oranges which was tres bien and breakfast the next morning - orange brioche and perfect very strong coffee - was just as good. and btw there is free wifi in your room a service almost every other hotel delights in charging for even though it basically costs them nothing. so - if you need an in-room bathroom a fluffy mattress reliable climate control and are even a little bit claustrophobic do not stay here unless you are masochistic. but - if you feel like a bit of an adventure and have something else to buy with the $--- or more you will save each night try it. i will definitely be back.',happy
id46567,' i cannot say enough about the staff of the hotel. they were simply outstanding and did everything in their power to help make our stay an enjoyable one. am coffee was a treat and the room was always cleaned and made up by the time we arrived back for the day. there is a night club downstairs and on certain days it could get loud; but we have to say it did not bother us during our stay. the location is excellent as it is right in the lodo area with the free --th street shuttle right outside the door. it is four blocks to coors a couple of blocks to the platte river park elitch park rei and larimar street dining. it is not a star hotel; so if you are looking to hang out in the room and lounge in the bathroom this is not the place for you. we did question the concerns regarding overbooking and they explained that so people are using unauthorized booking agents to book rooms at the hotel. we booked directly with them and had no problems; so if anyone has received any comp room vouchers that they do not want to use just send them our way ...we will stay here again on our next denver trip.',happy
id46568,' i thought the hotel met our needs perfectly. i was traveling with my husband and two adult daughters. we have them the bedroom and we had the bed in the front room. even though our room was on the first floor right by the pool there was never any noise. also it is on a safe street and seconds away from the hollywood tourist scene which thought was a benefit. free parking and i always felt very safe there. my only complaint is that the room reeked of cigarette smoke. other than that it was clean and you could not find a better price for a two bedroom room. i would definitely stay there again.',happy
id46569,' happened to stay at this due to all other hotels in proximity of the convention center were booked. the hotel had just been open a few weeks and was quite amazing find. large and inviting two room suites with comfortable beds and linens. huge breakfasts and evening appitizers a big plus. the hotel is located directly across the street from the convention center (entrance near the bear sculpture). only a few blocks from the --th street mall area which has many good restaurants.',happy
id46570,' i have stayed at this hotel several times when i visit chicago. it is very busy but amazingly quiet in the rooms. the suites are compact but perfect for my husband and i. i am always greeted warmly and all staff are outgoing and friendly. this hotel has many features including breakfast workout room but i especially enjoy the large comfortable lobby with fireplace to sit and relax. the location cannot be beat especially for walking around downtown chicago.',happy
id46571,' we stayed here over christmas and new year ---- and had a great experience. the hotel is in a great location within walking distance of greenwich village and the big macys store! right near the subway station too. the room was plenty big enough clean and comfortable. we booked about - months in advance and so got an excellent deal for such a centrally located hotel over christmas and new year. the price also included free wifi which was excellent as we brought our laptop and free breakfast. it could be a bit of a fight in the morning with the crowd of people queuing for breakfast but at least the option is there if you wanted it. also great hairdresser round the corner for any ladies attending a special occasion! overall cannot fault it for the price.',happy
id46572,' my fiance booked this hotel to surprise me with an evening away from flagstaff. i had to be back at work the next morning so this really was just a quick trip. i loved it! i am from phoenix and generally hate going there but the view from the rooftop bar was wonderful. the bar was not crowded but started to get busy as we left really expensive but worth it. i have worked in hotels for years and am attempting to get into hotel management and this place is doing a great job. the staff is corteous and i can tell from the number of times the management has responded on this site that they really care. rooms are very different. our bed was incredibly comfortable and the big screen tv was wonderful. it would be nice if they had in room movies but it was fine without them. i loved the set up of the hotel. i have a phobia of roaches which can be a big problem in phoenix so i am always paranoid about phoenix hotels. no problems here which is good for me. we got desert from the restarant and it was very good but expensive. the evelvator is really slow stiflingly hot and it kind of feels like it could kill you...but im still here. we forgot our suits so we did not get to use the pool but it looked wonderful...hopefully next time.',happy
id46573,' the hotel olcott is a wonderful place to stay. our one bedroom was really a condo that included a kitchen large high ceiling living room bedroom and tiled bathroom with clawfoot tub and glass doorknobs. one afternoon on our way out shopping we heard amazing piano music coming from the room down the hall. when we asked the clerk at the front desk about it he said oh she is a resident and plays for the new york symphony. that is the class of the residence that stay permanently in the hotel olcott. youll love the millions of dollars worth of black marble in the lobby and elevator. yes it is an old hotel; however it has been kept up to date mechanically and aesthetically. they make you feel as if you are in your own home. hotel olcott is in the same block with the dakota building and across in central park you will walk into the imagine memorial of john lennon. subway and parking are within walking distance - great restaurants are close by.',happy
id46574,' i stayed here for a conference which was held across the street in the convention center. the location couldnt be better if youre headed to the convention center. that said this hotel draws in large groups which can mean loud late-night groups. during my trip security was very busy with several groups that apparently continued the party right up until i was checking out just before -am. the hotel itself: i found the rooms to be average with one significant deficiency: wifi was not available which was quite surprising. unfortunately i didnt have a device with a usb port so i couldnt get online. that in itself would prevent me from returning. the service was average and the hotel staff seemed totally overwhelmed with the high percentage occupancy during my stay. next time in houston id likely stay a bit further from the convention center to enjoy a quieter hotel. if i had to stay here again i would request a room as far from the elevators as possible.',not_happy
id46575,' we booked our room via priceline.com so we got a great price on the room. it is advertised as a - star hotel and initially it feels like one. pluses: the lobby is very pretty. the a-c was cold and the bed was comfy. our room was clean. the girl checking us in was nice and even though we werent able to get - double beds they got us - roll away beds. very close to sea world. minuses: they didnt get around to cleaning our rooms until day two at almost - oclock and we turned down the service as we didnt need the rooms cleaned and it was already so late. we requested a fresh set of towels only and it took them forever to get them to us. we only ate breakfast in the hotel one morning and it wasnt stellar (our waitress was super friendly though). we opted for mcdonald is the second morning. they need to expand parking as we parked in a caliche lot next to the paved lot.',happy
id46576,' arrived at sheraton boston and had quick easy check-in. room was newly renovated and very nice with view of the cityscape. maybe a bit small but very comfy bedding. i dont like to pay for internet$-.-- per day in the room but know that most convention hotels do charge . checked out pool-fitness room nice but no hot tub. conveniently located adjoining prudential center with lots of shops and restaurants. housekeeping very efficient.',happy
id46577,' i was surprised how much i liked this hotel. it is big...it is busy...the front desk people are great. the room was nicely appointed and very clean nice views. the small sushi restaurant behind the hotel is great....highly recommended...what a nice surprise.',happy
id46578,' great location for boston. run downed. needs refreshed. stayed - different times in a -- day period. -st stay had respiratory problems in room. refused to switch my room. -nd stay room reeked of cigarettes. said smoking not allowed in motel. sprayed so much freshner had to open window. smell returned. staff refused to switch room. they couldnt smell a thing. stayed - nights with acute headache. head mechanical person has a very bad anger issue. seen him scream at bus load of customers who were unloading. made statement he didnt care who they were he wanted bus to move away so a single car could move. should have waited in my opinion. manager was apologetic but did nothing. needs some money invested in it.',not_happy
id46579,' we stayed in a deluxe room and it looked exactly liked in the pictures. it was spacious modern and beds were very comfortable. the rooms were quite and the hotel is located within walking distance to times square and -th avenue. would definetly stay there again. unlike some other reviews we never hd to wait lng for the lifts.',happy
id46580,' stayed at the fairmont olympic hotel for - nights after a -- day cruise. the hotel is of very high standards. check-in was quick the room were huge and all the staff were very helpful. i would recommend this hotel to everyone',happy
id46581,' this hotel is kinda bad because when we went the elevator didnt work and the hotel has some littel attention to his clients the only good of this is near everything',not_happy
id46582,' we stayed at this hotel for - nights. we were looking for a good value and a convenient location to various places around indianapolis we were planning on going to. on those points this hotel delivered. i felt we received good value for our money and the hotel was very convenient to not only indianapolis is belt-line but also to downtown itself. we didnt fly in but it is proximity to the airport as well would be a positive for those that do. the staff was friendly and helpful the lobby attractive and the hot breakfast bar was above average featuring not just the usual waffles and bagels-toast but also oatmeal sausage scrambled eggs home fries and french toast. despite the fact that there were several events taking place that week and the breakfast was nearly packed each morning the attendant did a great job keeping the food items well stocked. the beds were comfortable and the rooms very dark (despite the fact that a spotlight shone on a sign right outside our window). the bathroom was spacious with a huge counter. the room had an in-wall air conditioner below the window common for this level of hotel. it was controlled by a wall mounted thermostat making it easier to set to a desired temperature than most units of this type. while these units are not silent by any means i found the noise emitted by the unit to be quite reasonable (many times these units are quite loud). there were however some issues with our stay. when we arrived it appeared that one of the beds had not been changed. when my wife suspected this she examined the bed and did find some loose hairs in the sheets. it couldve been simply that the previous guests had simply made up the bed and made it look unused but it did not get by my wife so it shouldnt have gotten by the housekeeping staff. they did send someone up right away to change the sheets. next the exercise room was fairly limited in the amount of equipment they had: treadmill elliptical stationary bike and weight machine. the elliptical machine was down the entire length of our stay. it is very disappointing to see this all too common sight. our schedule was such that sometimes we were out of the room early and sometimes not until around noon. one day when we left at around noon our room did not get made up at all. we asked for a refresh of towels when we returned but the front desk said there was no one to bring them up so wed have to go down and get them ourselves. on another day we left at about --:--am and when we returned at -:--pm the room was not yet made up. it seems like their housekeeping might be a little understaffed. this property is located immediately adjacent to the highway and near the airport. a sign in the room indicated that ear plugs would be provided if we wanted them. i will say that the hotel is not in the flight path of the airport and i only heard one plane the entire time we were there. the highway noise was noticeable though. for me it wasnt excessive but for those used to living in the country that may be a concern (see my room choice recommendation below). finally we were at the end of the hall which is convenient to the parking lot but meant that we were just out of range of the free wi-fi. it would come in and out. i was able to plug my computer into the ethernet port in the room but our wireless devices were not connecting reliably. i suspect that the rooms closer to the center of the hotel had no problem.',not_happy
id46583,' if you are new to manhattan you could do a lot worse than the doubletree metropolitan in manhattan. first of all: the subway system was right out the front door and to the right. next: the walk to times square (not my favorite place but a must see) was quick and not crowded until actually crossing -th & -th avenues. third: our trek to yankee stadium was easy with the subway system fourth: soho and chinatown were also easy to find and visit from our place fifth: the staff (this probably deserves to be number one) was great helpful and diligent! sixth: there are so many eating places around that it was hard to choose where to eat!',happy
id46584,' got a great deal on this hotel on priceline. we had a king suite on the top floor with views of the water. suite was nice although nothing fancy and ideally suited for longer stays with a fully equipped kitchen. bed was extremely comfortable! we would have had a great sleep except that we discovered the hotel walls are extremely thin. they charge $-- for parking but we got a free spot on the street right in front of the hotel and walked everywhere we wanted to go. location is just slightly out of the downtown core but within reasonable walking distance. all things considered we enjoyed our stay and would stay here again if the price was right.',happy
id46585,' this is the second hyatt place location i have stayed at im a platinum member of gold passport program. ive stayed many a nights at the hyatt place in jackson mississippi and i must say that the one in mississippi wins by a hair simply because the one in jackson is brand new. the hotel is in the northern area of the city pretty much at the intersection of beltway - and i---. while the hotel is easy to see it is difficult to get to. we did the same thing as a previous reviewer and ended up at the locked gated entrance to the property. as far as safety i have found those complaints to be absolutely wrong in my experience. ymmv though. feels like were in the country because it is so quiet in the back of the property and it is beautiful. the hotel is like all hyatt place rooms; very comfortable and large sectional couch... large plasma tv with a lot of hd channels with the option to order movies etc. and of course the famed hyatt grand beds!! you will never want to get out of the bed once youre in it. my price for a room nightly would be --.-- with my corporate rate which is a steal. it is about -- or so miles from downtown and almost under iah airport when looking at a map. in my humble opinion if at all possible when visiting houston especially if you have business in the area this one is worth the little bit of extra time to get to. theyre currently constructing a brand new hyatt place (-- stories) at the northwest corner of state hwy - in sugarland. i personally will make that new hotel to stay at in the area once it opens in early ---- simply because it is more convenient for my needs. but in any case do not pass this one up. i was going to stay at hyatt regency houston in downtown but this is just a good if not better. stay here at hyatt place houston-greenspoint. you definitely will not be disappointed!!',happy
id46586,' we requested a nonsmoking room but it still smelled strongly of cigarette smoke and had a cigarette burn on the bed blanket. the walls were thin--we could clearly hear the conversation going on in the next room. the breakfast was terrible--stale bagels powdery eggs etc. we booked here because there supposedly was refrigerators and microwaves in the rooms but there was neither in our room. we also were unable to get a king size bed. having said all of that the location was convenient and the cleanliness was ok and there was no problem with the service.',not_happy
id46587,' just back from our honeymoon where we spent a week in san diego and what an experience the bahia was! i had booked a garden view room which looked very nice in the photo. dont be fooled! our room was right across from the lobby on the ground floor. so our view was of cars puliing up all day and night. lovely! there was a tree right in front of the patio doors so the room was in constant darkness and lighting in the room was very poor. the smell of mould hits you as soon as you walk into the corridor. revolting! the decor was old and shabby and the toilet just plain disgusting! on the first night loud music started playing about - o clock - turned out to be the entertainment in the restaurant. wonderful! so if you get a room next to the lobby they dont tell you that you get to hear crap music from the pool all afternoon and even worse music from the restaurant until about -- o clock. the mexican theme night just topped it off! then to make matters worse they have plenty of weddings to keep your stress levels at an all time high. even though we were on the ground floor and the weddings were on the -th floor i felt as though we were in the reception hall the music was so loud. phoned over to complain on the first night to be met with oh my gad youre the first one to complain. you can actually hear the music in your room?? em yes and im sure im certainly not the first to complain. oh ill speak to the banqueting manager. oh yeah sure you will! ofcourse the noise level didnt go down. eventually got to sleep at midnight when the music had stopped. then at -am we were woken up with a crowd of partygoers outside the lobby. i waited......and waited...and waited for the noise to go away but this went on for about half an hour. decided id had enough and phoned over to complain and was met with oh my gad youre the first one to complain! oh really! so this noise from wedding parties went on all through the weekend. just fabulous! the hotel swimming pool was nice just a shame you have to listen to flippin bongo drums whilst trying to relax so we headed off to the beach instead which was more relaxing. there are not really any nice restaurants around the bahia so we got the bus into san diego for that. there is a great trolley service which we used every day. the bus stops are well positioned outside the resort. during our weeks stay we ordered a few films. however the tv went on the blink twice so we have - films we have yet to see the end of. ofcourse i was the first one to complain about that too appartantly. we reckon it may have been rats chewing through the cables. we tried to use the high speed internet service what a joke! it took us all but - minutes to type a letter on the keyboard. we called for the maintenance guy to come and have a look. tried various keyboards but it wasnt that. obviously just a very slow speed internet service. one night we were woken up by this very loud noise coming from the toilet. thought it had exploded! luckily my husband is a very good handy man and he managed to fix it. phoned to complain the next day and it was sorted but i have read a few things on this about their plumbing system. mmm what next! oh yes on our last day i checked under the beds to make sure i hadnt forgotten anything. well i spotted something so we pulled the bed out from the wall only to be met by the biggest balls of dust i have ever seen and a wedding favour dated from a few weeks previous. so the maids obviously dont bother cleaning under the beds. yuck!! so all in all we had a great time in san diego and would come back and visit again but we would certainly not stay here again. we were robbed!',not_happy
id46588,' i stayed at serrano in may for a conference the staff is very thoughtful and the hotel is in good shape. recommend.',happy
id46589,' this trip was a last minute adventure. we have stayed in this hotel before but this time got it through priceline randomly and it was a phenomenal deal. sometimes when we use priceline (and the hotel staff knows upon check in) they treat you differently. not here! we requested an upgrade and got that too! rooms are modern king beds incredibly comfortable staff are courteous and helpful breakfast buffet is delicious! all in all a great stay in chicago close to both michigan avenue and state streetshopping museums the lake the river etc. if youre hoping to watch t.v. the satelite coverage is less than mediocre but we werent there for that. highly recommended!',happy
id46590,' i stayed at the bw university towers for two nights at the end of august and was very impressed. i travel a lot for work and desire-expect certain things from my hotels. i chose this hotel based on location (needed to be at the university hospital - only a three minute drive away) price ($----night) and the good reviews from this site. the hotel is easy to find as it is just off a major road parking is free and plentiful check-in was painless and the lobby area is very unique - not what you would expect from a bw. my room was probably one of the best that i have had. i dont say that because it was luxurious or spacious since the rooms are small and the decor is nice enough but my room was tucked away in the corner away from all the noise of other people and the elevator with a lovely view across seattle and once i was inside it felt like a little refuge from everything. the smallness of the room made it more cozy and welcoming to me and the bathroom was big enough to serve it is purpose. i could see how two people would possibly have issues with the small space but for the single traveller it was just fine. the bed was comfortable and the water pressure was fine (--th floor). the coffee shop in the lobby is good - snag a latte there before heading downstairs for the free breakfast. my only complaint with the food was there was no whole wheat bread - minor. the server looking after the breakfast area was great - friendly and fast to clear the tables. he even knew my name by the second day. i believe the highlight for me food-wise was the mandarin cosmopolitans and the tapas plate that i had at the lounge in the hotel. if you like nibblies and a tasty drink with which to unwind you must head to the lounge. the hotel is located five minutes from the university village mall - a great place to walk around or grab a coffee (three starbucks) and read the paper after work. the large food store there also has a stellar wine collection. anyway to sum up - great comfortable hotel with friendly helpful staff and good food and location all for a decent price. cant really beat that.',happy
id46591,' we would like our hotel stay experience to be better than home and that prompts us to select hotels while we travel. we had booked - rooms for our family. for all of you who are used to staying in - - - start hotels please stay away from millennium broadway hotel at the times square. like many well located hotels around the world this hotel enjoys a good location of timessquare with a very poor administrative set up. we were greeted by an extremely rude and upset manager -terrence brown at the reservations desk when we checked in at around --.-- night after -- hour flight from india. no one carries your luggage here and room services stop at night. hotel desk manager mr. miti and his fellow colleagues turn out to be as arrogant and least concerned the next - days that we stayed. they over charge on the credit card and refuse to acknowledge and reverse it. the rooms are old and bathrooms are archaic with almost no facility for a so called upmarket hotel at times square. the standards of a good hotel and not so good is easily visible. poor hygiene of towels in bathroom no refrigerator no coffee-tea maker bedsheets torn and burnt rooms ----- downwards ( ---- and below) and upwards ---- and above make all night noise of lifts running up and down. you can easily see that people here are not trained or equipped to deal with requests - emergencies - issues and providing services. if you want to stay at times square - stay at westin or marriot or radison. for same money or less - the over all experience is that of a - star and you will not regret it. at millennuim we regretted every moment.',not_happy
id46592,' my irritation with this hotel is service began with the shuttle picking me up from the airport -- minutes late. they had confirmed with me the day before a specific time and yet were late. the front desk staff are annoying young college kids (i assume) who know nothing about customer service. one of them spoke like she had marbles in her mouth! an i dont give a crap type of tone. i asked them where their nearest car rental place was and i got an i dont know answer. how can you work at a hotel front desk and no nothing about rental cars? really? their room keys always fail for some reason and i had to twice go back down and get a new one. their computers in their business center run so slow that a number of people while in that room were on the verge of cussing due to the computer always being stuck. they obviously need an it guy to service them. the workout room was fine the pool was fine and i liked my room just fine but i awoke the -nd and -rd nights with huge welts on my bottom leg and even my private parts. even though i had the room thoroughly cleaned after the first bite encounter that next night i got bitten again. i then moved to another room on my final night and no bites. this bedbug situation is why i gave a low rating in cleanliness. i really believe now in hindsight that i should have gotten - or - nights comped because of this situation. im bummed i didnt ask but yet i think they should have offered. overall i would never stay hear again due to the bug bites and the lousy customer service.',not_happy
id46593,' to start the staff at the inn at union square is amazing! polite and helpful - even when you arrive at -:-- in the morning or go out shopping (black friday) at -:-- a.m. our room was a nice size with plenty of storage and very clean (loved this aspect). every morning there is a continental breakfast on each floor the evening brings a wine and cheese tasting and cookies to tuck you in at night. the breakfast and wine hour makes the hotel seem like a little community. location: less than a block from union square and only a few blocks from the san francisco shopping center. tons of shopping and eating to be done right in the neighborhood. the inn at union square will be my home whenever traveling to san franciso!',happy
id46594,' we stayed here on our trip though california with another couple both celebrating our --th anniversary. we were very impressed. we arrived - hours earlier than check-in but they allowed us to check in to one of the rooms. our second room was ready at - on the dot. both rooms were very clean and comfortable. we were able to walk everywhere in san francisco. it was about ---- minute walk to union squareand about -- minutes to at&t stadium. we also walked to fisherman is wharf and ghiardelli square but not directly so i cant give times. the hotel was very clean and rooms were crisp and comfortable. both rooms had claw foot tubs. each afternoon a clean towel was folded into a fun animal or shape and left on the bed. we had a little problem with our shower curtain which we notified the front desk of. we went out for a quick walk and the curtain had already been replaced by the time we returned. i felt for the price this was an awesome hotel. i already recommended it to my sister who is coming in town for the marathon this fall.',happy
id46595,' i just joined this great site and felt i owed a post. first of all i found the location depressing. this hotel is like a nyc sliver building and every window overlooks what is essentially a mass grave. its a bizarre alienating experience to walk around in your skivvies as your room seems to positively overhang this great grey chasm. speaking of windows seemed to me the building was redone rather shabbily after ---- and the curtain wall exterior is too thin and lets in too much noise. i had to change rooms because one of the enormous windows was flexing and popping in the wind. lastly dont pay extra for a suite unless you really need a separate office. from what i can see a suite gets you pretty much the same floor space as a standard room only chopped into two too-small roomlets by placing the bathroom between. if you do stay the standard room is nicer.',not_happy
id46596,' probably the worst welcome to a hotel ive ever had from hilariously rude woman on reception. they finally found our booking - under the wrong name for the wrong night and wrong number of rooms. despite having been through it all twice with someone else on the phone earlier that morning because the system crashed . hmm. the rooms themselves were pretty scruff and small. but oh my god the shower was amazing! the highlight of our stay. oh and i wouldnt take your family there by the way because it is located a few blocks from the local jail so we looked on in bemusement in the hotel bar as an impromptu getting out party was held for a guy who woke up behind bars that morning!',not_happy
id46597,' we had a very comfortable stay here. the room was spacious (by nyc standards) clean and very quiet. the staff (front desk and housekeeping) was beyond friendly (smiles eye contact and seemingly genuine interest in being helpful). it was nice to have the complimentary breakfast but the food was nothing to write home about. but hey it was free and when youre in new york free anything is great! we were on the backside of the hotel and it was very quiet. this place appears to have really good soundproofing between the rooms and floors as we never heard a peep from anyone even though the hotel was full. we did however have virtually no cell phone signal in our room and had to head down to the lounge on the second floor to make any phone calls. no big deal especially because local phone calls were free. one recommendation though. try to arrive earlier in the day as the hotel was oversold on the night we arrived. perhaps this was a fluke but itd be a pain to travel all day and find yourself without a hotel room.. we got the last room. i felt bad for the - parties that were just arriving as we were getting into the elevator. also there arent a lot of restaurants near the hotel serving dinner after --:-- pm. we had quite a long walk trying to find a place open for business the night we arrived. however the location is great as far as convenience to the subway etc. nice hotel!',happy
id46598,' staff was courteous and professional. parking available. good location (near mass transit). suite was clean big. wed stay here again.',happy
id46599,' the hotel room itself was a bit small but had all the facilities we needed: refridgerator iron hairdryer free wireless internett tv aircon coffeemaker and free breakfast: toast bagels warm wafles yoghurt fruit eggs juice ++ warm and welcoming staff with a reasonable price aswell. the neighbourhood was nice with great restaurants and --h shops. delancy subway was just minutes away. just around the corner you can find katz is delicatessen. great place to stay and would stay again!',happy
id46600,' we chose the gwu inn because of its proximity to gw is campus and because their website and the various reviews made it seem like a high quality hotel. we were extremely disappointed with the hotel our room and our overall experience. the hotel is (like many in the area) a converted apartment building. this is why each of the rooms come with a kitchenette etc. like many of these rehabs the degree the owner converts the property from an apartment to a hotel determines the quality and feel. in our opinion this hotel has done a very poor job. there is essentially no lobby where one can lounge or meet. if there were it would be uninviting as the entrance looks out on a cramped high-walled driveway clogged with vehicles. the staff (doorman-valet and front desk person) were very pleasant and accommodating. our room was bad enough that we planned on requesting a room change. but when we went to the front desk there was a man before us who was just finishing complaining about his room requesting a new room and was told that there were no open rooms available. so we decided to just persevere. our room had stained-water damaged ceiling the bathroom was in terrible shape; broken tiles a tub that had been re-surfaced so long ago that there was cracks and voids in the resurfacing that made it look and feel filthy poor caulking etc. etc. the under-counter refrigerator would not close unless one opened the adjacent cabinet door and leaned against it to make it clear. the air conditioning was great if you were directly in front of it but in the sleeping area there was no ventilation-cooling. the mattress was old lumpy and uncomfortable. the furniture-decor was old and dated (not in bad shape but just college dorm quality. this is not what we expect for $----night or any price. overnight parking cost about $-- which is ridiculous considering they dont give guests the option to self-park and street parking would be impossible. the website makes it feel like a high quality boutique hotel which it is definitely not. we would not recommend this hotel to anyone we like and do not plan on staying here again.',not_happy
id46601,' this is our favorite place to stay when we visit chicago. all of the employees are so friendly and willing to assist you in anyway. andy is a personal friend and is so professional and runs a well oiled machine hotel.',happy
id46602,' this one of the finest big city hotels i have ever stayed at. was given a room with a great view. had a wonderful breakfast. this is simply the epicenter of the four season world. every detail is looked after. yes you will pay out of this world prices but the stay is out of this world. do it if you can!',happy
id46603,' this was the cheapest we could find for one night and pictures reflected it to look somewhat contemporary-modern. it was clean but in need of a major overhaul. hardwood floors very old needed to be refinished bathroom needed to be gutted. just old and needed tlc. no central air. window air conditioner. cute fun german bar next door. walking distance of chinatown-little italy. parking on elizabeth street but make sure you get your ticket validated or they wont honor hotel discount for parking. front desk staff very accommodating and welcoming.',not_happy
id46604,' our --h club booked - rooms at this hotel in oct.. first we went to the hotel to find the staff not helpful. the first key they gave us was to a dirty room meaning the beds were not made and trash still in it. the second key was to a room that was occupied and the peoples things were still in the room ( it is a good thing we are honest people and did not steal their things) we wanted the rooms together because we had kids with us and did not want the teenagers staying in a room away from the adults. they said they would see what they could do . so we all ate at bob evans by the hotel niceby the way and over an hour later we came back to the hotel to find they did nothing. we even asked that just two rooms be together but they would not even try to do that.we left and they charged the kids for the nasty rooms that we did not use. the strip club was not in any of the pictures of the hotel. also the security door to get in the hotel was broken so anyone off the street could wander around..',not_happy
id46605,' after a five minute stroll from baggage claim early check-in was no problem. the rooms are moderate in size and they are well maintained. it was clean and everything worked the way is was supposed to. having the computer in the lobby was nice since we do not travel with a laptop. with the computer there we were able to check-in and print our boarding pass for the following morning. although there was no restaurant onsite the wydham next door provided room service and several other restaurants were within an easy walk from our room. friendly staff clean rooms handy to the airport not a bad start to this short trip.',happy
id46606,' i had seen - generally good reviews here and - mostly not-so-good... i arrived without my wife as unfortunately our travel plans changed. they informed me at the desk that i would not get my starwood points and i was disappointed. they let me know that by using the website of spg or even just walking in i would have gotten a better rate. i had requested a non-smoking room. i got a smoking room (would have asked to change if wife was there). chose to accept it watch a little tv and hit the beeer bar-restaurant. there is btw a charge for the ispecial tv as well as movies and obviously the internet access. the beer bar was exactly that with an enormous amount of bottle beer. some of the patrons one in particular had consumed too much. to their credit one of the bartenders asked him to calm down. for beer drinkers (i dont) it is a bonanza and the food (chicken sand.) was very good at a fair price. the boisterous crowd was part of a college kid conference of some kind. never had time to use the pool and the plane noise with the air on never bothered me. my room opened to the outside. the shuttle was all it is advertised-every -- minutes with a total of - vans i guess just in case. the bed was excellent the room clean and comfortable just wish id demanded the non-smoking variety. will stay there with wife next time when our trip allows......',not_happy
id46607,' booked meeting space through the director of sales it worked out great. very friendly service and very accommodating. highly recommend!!',happy
id46608,' on our way into the city we got lost and couldnt find the hotel. however we were able to call the hotel and by giving them the names of just a few landmarks and street signs they directed us to the hotel from across the city. whenever we ran into a staff member we were greeted warmly. the hotel was clean rooms were as advertised and the free breakfast was better than expected. the pool was clean and after a long day of sightseeing the hot tub felt very good on sore ankles. there were (yummy) cookies every night at six and the lemonade was very good too. we would highly recommend using the hotel taxis (the nice ones out front) over walking or flagging a cab to get around. one of the drivers robert was especially nice and friendly. other than a fair amount of street noise (sirens etc.) and the elevators being a little slower than we wouldve liked we couldnt say a bad thing about this hotel!! we would stay there again if we went back to d.c.',happy
id46609,' very reasonable price. if you are looking for a place to stay in ny with reasonable price easy access to time square this is the one.',happy
id46610,' i stayed at the sofitel in january and had a very good experience: a nice room very clean good service no problems. so when i stayed there again recently i was extremely disappointed in the service. both times we stayed in a junior suite. the room was on the top floor very large clean and nicely furnished. the problem with my second stay was the service. i left out a breakfast order on the door and called down to reception to let them know that it was there but the next morning there was no breakfast. the next morning when i called down they scrambled to get something up to us as quickly as possible but they only brought up breakfast for one not two so they had to go back down and get the second breakfast. i had to call down as well to get bathrobes which housekeeping had tucked away on the top shelf of the closet as opposed to having them hanging somewhere that we might find them. we ordered a bottle of wine to be sent to the room which they brought up with wine glasses and a corkscrew. however we didn’t open the wine on the first night so we had to call down on the second night to get them to redeliver the wine glasses and the corkscrew which arrived half an hour later. so we ended up spending much of the weekend waiting in the room for room service and housekeeping to take care of many of the small requests that had been overlooked in the first place. i wasn’t impressed.',not_happy
id46611,' just a couple of blocks off n. michigan shopping and on the bus line. stayed here when it was the holiday inn -+ years ago and since into a nice property.',happy
id46612,' this lovely hotel is just a few blocks from union square. the room was nice beds comfortable housekeeping well done. the staff were very friendly and helpful. the price was excellent for the location and amenities. the location was a surprise - despite being very central and on a fairly busy street the rooms were quiet which was great after a good day of walking and sight-seeing. the central location also helped with transportation - access to transit taxi and rental car were all within a few blocks. id recommend this hotel and will stay again when i visit.',happy
id46613,' i have been traveling for some time now and i always find myself excited when i am going back to this hotel. truely the manager robert and verna from the front desk they really do know what it means to make you feel right at home. verna has a great dispositoin and robert will help you with any problems you may have even if they are personal. the rooms are always in such great order and they really do take pride in the appearance and maintence of the property. i have to say this is the best run hotel i have stayed in. i would give this place at least a three star rating myself.',happy
id46614,' stayed here only one night for my us trip. first time in san diego from too many hours on the plane and a short drive from la. hotel was ok for grand hyatt but not superb with a nice location. it is very closed to gaslamp. the lobby was pretty with lots of people. the parking is pretty steep. didnt eat here or use any amenities so couldnt comment on that. had a nice stay but nothing memorable.',happy
id46615,' we booked on line about - days in advance and received a confirmation for - nights complete with confirmation number. when we arrived at the hotel they had no record of our reservation and were full. when i showed them the reservation they said they were sorry but did not know what happened. the manager tried to put us in a room with one king bed. i was traveling with my wife and -- year old daughter and of course declined. to his credit he did start calling around to try and find us a place to stay and got us confirmed at the harrington hotel which was about $---.-- more expensive for the - nights than we had booked at the windsor. i felt due to the error that they should have paid the difference but he would not consider it. then they claimed that our confirmation was only a confirmation that we had made a request not that we had a confirmed reservation. but that is all we received. when you get an email with a confirmation number room rate type of room dates of your stay and notice that you must cancel -- hours in advance or you will be billed then i think that indicates you have a reserved room. if they fail to provide the room they should provide a substitute without any additional cost. we were pleased with the harrington and it was a better location for viewing the tourist sites but were unhappy the windsor inn would not stand by their reservation.',not_happy
id46616,' the staff at the hotel was very helpful and friendly. easy access to public transportation to get to downtown and museum campus. the rooms were clean and the free parking was a bonus. it is expensive to park your car at a hotel in chicago.',happy
id46617,' my family and i stayed at this hotel from june -th through june --th. the room smelled very bad when we first walked in. i actually sprayed my husband is cologne all over the room to try and mask the smell. the pictures on their website are not at all what we got. the floor was filthy. after my children showered their feet got dirty just from walking on the carpet so dirty in fact we had to wash their feet before they got into bed. it was so bad we actually wanted to leave a day early. i would not recommend this hotel to anyone. the only thing i can say is dont believe the pictures as they are very deceiving. the only positive thing i can say is that the staff was pretty friendly and we received a pretty good discount on seaworld tickets.',not_happy
id46618,' i stayed at the mt. vernon hotel for one night the day after christmas. id selected it for it is proximity to the walters art museum which is one block over from it. i called directly to place my reservation and asked for a smoke free room. i was pleased to be told the entire facility is smoke free. the directions to get there from rte -- were simple. on arrival i was given simple instructions to drive around the block to the parking garage in the basement. the parking garage area is unstaffed and therefore a safety concern to a woman traveling alone. it is well lit reasonably clean and odor free. on check in the assistant manager working the desk was friendly and personable i was given a keycard and voucher for breakfast in the cafeteria and a tourist map of baltimore. i went up to my assigned room and found it to be quite cold in the room. the heating controls were prominently located and simple to operate and when turned on let out a strong blast of hot air. the room lights were quite dim (-- watt bulbs in dark shades). even with all four room lightsources on i would not have been comfortable reading in that inadequate light. my mother who has poorer vision than i do and who fortunately was not with me would have found the dim lighting an unacceptable handicap. while messing with the lights i determined why the room was so cold with the heat blower off. it is an old building with marble slab windowsills -- formal and elegant and cold as ice to touch. i dont envy them their heating bills trying to overcome a building full of such heatsink windowsills. i left the room to go see the washington monument (about two blocks away) and as i exited i automaticly reached back to be sure the door had locked. it had not locked and i spent the next - minutes trying to get it to lock without success. i went down to speak with the assistant manager at the check in desk. he was horrified and immediately swiched my room to another on the same floor. while he and i were speaking i observed some college age young men enter with a case of beer and get on the elevator. i commented that it looked like there would be a party tonite. the assistant manager who had just told me he was moving me to --- noted my comment and handed me a keycard for --- saying --- would be too close to the party. i never heard any party noise at all. --- was just as dimly lit and just as cold on entry as my original room but --- is heat blower was also quite strong and the room reached a comfortable temperature quickly. all carpeting appeared brand new both in rooms and in halls. bedding bathroom and elevator were all clean. the shower controls required experimentation to master but there was lots of hot water with excellent water pressure and showerheads that adjusted to power stream if wanted. the choice of tv channels were minimal (about --) and the weather channel was via sattelite and therefore did not have local weather which was annoying. i arrived for breakfast at the cafeteria just before it closed (--am) so no bacon lumpy farina and a dry biscut were predictable and good scrambled eggs were an unexpected bonus.',not_happy
id46619,' my wife and i spent the weekend at the hotel edison and were delighted again. this was the second time we have stayed with the kind folks at the edison and i feel compelled to let everyone know there is no better value in the city. the rooms are small but what room isnt in nyc plus how much time to you spend in your room anyway. the bathroom was clean and there was plenty of closet space. after trying for - months to book a room the edison came through for us and we were so that it did. the location is perfect the staff is very helpful and courteous and the building is classic. our friends stayed at the waldorf paid twice as much and the only thing they got that we didnt was a bunch of stuffed shirts. for $----night the edison is unbeatable. we will be back.',happy
id46620,' perfect midtown location. - minutes to radio city and shopping. yes the room was tiny but clean and efficient. have everything you could need - besides how much time you spending in your room when in ny? its a business travelers hotel so not huge on amentities but good value still. restaurant has buffet breakfast - either full or continental (diff prices). but there are two bodegas a minute walk on either side of the hotel that do fabulous breakfasts and fresh. no need to waste money on hotel restaurant. one nice feature is the free water bottle service. every other floor has a filtered water dispenser with plastic bottles so you can grab some at the hotel instead of wasting money on buying it. came in handy during the heat wave when i was there.',happy
id46621,' located next to ground zero the #-- firehouse ground zero memorial and finance district the really cool and stylish w hotel is a place to be in nyc. rooms are comfortable with large windows a really good king size ipod dock. the bar is really doing great caipis and staff is extremely friendly and helpful. every week the lobby is a get together place for young new yorkers having drinks and live dj music. i really enjoyed my stay there.',happy
id46622,' the hotel service was excellent. the rooms were clean. the location is in the middle of the city. it is an older hotel but updated.',not_happy
id46623,' this was the cheapest modern hotel we could find in manhattan ($---) but it was actually pretty nice. our room was bigger than your average nyc hotel room. the staff was pleasant and helpful. everything was fresh and modern (no bedbugs). the only downside was the construction noise from the ---- memorial site across the street and the noise wasnt that intrusive.',happy
id46624,' if you like ---- is flocked wallpaper and the musty smell that goes with it you will love this hotel. breakfast is extra apx. ?$--. parking your car is $--. well we started with room --- (facing north) and it was unbearable... very dirty non-functional window blinds etc. much street noise thru the old aluminum single pane windows. they moved us to the backside (facing south) on the -th floor. the room is passable. much cleaner but no fridge no coffee maker. the iron leaks water. biggest problem is the nearby fire station where sirens go off thru the night waking us up. this hotel must have seen its heyday in the ---- is. my advice would be to stay away until they modernize the place completely.',not_happy
id46625,' we chose this hotel as our base in la for its value for money and location as we needed to zip in-out of lax. hotel is facade and reception doesnt look as grand or new as some others (eg sheraton next door) but the rooms are big clean and very comfortable. so it can be considered well-maintained. they provide the usual amenities as expected of any - star business hotel. except there is no free wifi (even in the lounge area which would have been useful and if you need a ceramic mug for coffee in the room you have to dial room service (a slight hassle). but were happy we got upgraded to a high floor and late check-out with the club membership (which is for free). the staff were friendly helpful and concierge was very good and responsive about enquiries. all in a nice comfortable stay if you need to use the airport at some point. otherwise it is a bit of a drive to downtown la. paid parking (at a reduced all-day rate of $-- or so) is available for hotel guests and that is really convenient.',not_happy
id46626,' just back from our fab stay in the comfort inn ideally situated to visit all attractionswould definitely stay here againhave started saving for my return visitone piece of advicebuy a city pass before you leave it will save you a fortuneand cuts down on queue standingarm yourself with a subway mapas it is only half dozen steps away from the hotelbest way to travel. only one small grievance about the hotel dining area is quite small for best time to go down for breakfast is either at -am or just after -.--.',happy
id46627,' when checked in computer was down complications handled in a friendly and efficient manner. room on the -th floor overlooking the space needle good location. - min drive to main shopping or a -- min walk.room very comfortable with great beds. only crticism no facilities in hotel to grab a bite but lots of bars in the area.',happy
id46628,' helpful check in staff booked - months previously requested high floor with view away from elevator and ice machine and actually got what i wanted without arguement or changing room. fantastic view from --nd floor clean light and spacious room. garage parking expensive but self park was very convenient without need to tip valet every time we wanted the car. breakfast was from in house starbucks with coupons not wonderful but ok with so many opportunities to eat out in san fran. will definately go back',happy
id46629,' i was a bit nervous about staying here (i didnt choose the courtyard; a friend of mine did) after reading the incredibly negative review posted here in nov. -- but was pleasantly surprised. i found the hotel to be a good clean no-frills place in a central location (easy walking distance to the state capital north market and other columbus attractions). the bed was extremely comfortable. the hotel rooms have been undergoing renovations -- the bathrooms are next according to a flyer in my room -- so it might have improved in the last few months. i paid $---night (after the aaa discount) and found it to be a good value.',not_happy
id46630,' i sit in this very stylish property with nice rooms as i write this review. the style cannot overcome the reality that anyone staying here can expect to stay awake most of the night as the rooms surround a courtyard that is used as a bar until the wee hours of the morning. with highly inadequate soundproofing you literally feel like you are trying to sleep in a night club. when i called down to the front desk to complain a little before --pm i was told that other guests were complaining and that maybe security would close the courtyard by --:--. at that point the courtyard was filled by more than --- people. if they want to be a nightclub -- all power to the management of the valencia. if they want to be a hotel they need to warn people about the type of clientele they are hoping to attract (spring break but older) or make a major investment in soundproofing.',not_happy
id46631,' wonderful resort.nice pool great golf course and comfortable accommodations. good location.friendlyhelpful staff. property and rooms are beautifully maintained.',happy
id46632,' we attended air force basic training graduation. it was a great location. the hotel was very nice. however avoid room --- because of traffic and noise all night long. the rest of the rooms are excellent. there is a strip mall across the street with all sorts of restaurants and shopping. the hot tub was great. the indoor pool is not heated. the exercise room is great.',happy
id46633,' lovely rooms albeit rather compact. good quality furniture bedding and contemporary decor. bathrooms are excellent and a very good size - i loved the big bath and it filled up in no time! we walked everywhere and if that is your prefered mode of transport then the westin is ideal... ----- minutes ish to mall. starbucks coffee in room. if your a leisure visitor and prefer more than basic accomodation it warrants the extra money per night. well equipped hotel gym and pool area looked nice although was shut as it was february! we would definately stay at the westin again.',happy
id46634,' very nice breakfast more than continental with buffet-style choices. my main goal with hotels is cleanliness then price then location. all three are top here. can hear jets during fly over hours but not annoying. original nascar history immediately across the street for fans to see.',happy
id46635,' first the positives. the location is fantastic. it is located on --th just east of -th. times square is probably a couple hundred feet down the street. the rates are very good for the location. if you want to stay at a chain (marriott hilton starwood etc) youll definitely end up paying far more than at stay - think around --%+ more. the lobby is very chic if not a little cold. loud music and modern style if that sort of thing appeals to you. now the neutral. it is a small room. if youve stayed at places like the marriott marquis or hilton times square the rooms here are probably anywhere from --- to --- the size. given the room rates it is expected and it is what it is. tv is nice a lot of channels although a channel guide would be nice. room has everything you need - radio-alarm wifi fancy voip phone toiletries iron hair dryer. a luggage rack would be nice though. room is nicely decorated with all black furniture although it would be nice if they could touch things up every now and then - the black desk was scratched up as was the closet door. ac is a tad loud but not terribly so. works just fine. echoing previous reviews yes - the elevator is tiny and slow. i took my time and walked up and down the steps (there are - sets - one with the fire doors and one across the hall that is open). annoyances include: outlets by the desk are literally at desk height. in order to use them i had to move the desk away from the wall. same with the outlet on the other side of the bed which was behind the nightstand. on top of that those particular outlets are tied to a switch by the bed which was off when i came in. i didnt realize for a while that they had no power and it took another minute or so to figure out that i needed to turn on the switch. minor annoyance since i did figure it out. the front desk staff was a disappointment. there was one young man on duty who didnt acknowledge that i had walked up to the window for about -- seconds. he was efficient if not polite. no eye contact and i felt that i was inconveniencing him. perhaps this is supposed to be an aloof pseudo-european thing but i found it a bit off-putting. random observation: the website touts loccitane toiletries but they are in fact some eco-friendly brand (dont recall off the top of my head). i read through some older reviews and found one from august ---- saying that they had been replaced over the summer and yet the website has not been updated. this needs to be corrected. a quick note about the recommendation - i clicked yes but it is a qualified yes. would i stay here again for a business trip? probably not unless my client was particularly sensitive to cost. would i recommend it to colleagues? again probably not with the same caveat. would i recommend it to friends-family? if they are looking for a place in the middle of the action and are on a budget and dont mind cozy accomodations then yes - they could certainly do much worse. however they must also know they wont earn any loyalty points which is a big deal for me at least.',not_happy
id46636,' great location and friendly staff. i see that some people complained about the small rooms but obviously they are not familiar with nyc. these rooms are plenty large and they are well decorated. the food was good that ordered from room service and i had no problem coming and going. some larger hotels are a pain with long walks to get around. this is a boutique style hotel with a cute lobby and a nice bar. i will return to this hotel if i am looking to stay in the financial district again and i recommend this place to anyone looking to be down in that area. - subway lines are very close by.',happy
id46637,' my wife and i have hotwired several hotel rooms during our marriage. weve enjoyed our stay in all of them. that is - until now. we stayed this past weekend at the sheraton (market center) and felt like second class guests the entire time. we were placed in a handicap room and the experience was subpar. the bed was full-size the mirrors were lowered the shower was bulky due to the equipment inside etc. dont get me wrong - hotels need these rooms. they are very useful. and i do understand the nature of hotwire and the fact that we already received a discounted price. however no individual (hotwire or not) wants to feel second class. we repeatedly asked to change rooms and they told us there were no rooms available. pretty hotel - just disappointed in our stay.',not_happy
id46638,' my husband his brother and wife and myself spent this past weekend at this hotel. i believe it is probably an older hotel but wow has it been updated. it is beautiful. no matter what part of the hotel you are in it is magnificent the staff goes above great to make certain you are the most important thing happening at that moment. in the three days we were there not one time did i open the front door either coming in or going out. there was always someone there to open the door and to get you a cab or your car. what great service. not once did anyone seem like it was a chore to help in any way. the rooms are not big but are very comfortable and the restrooms are very modern. the restaurant and bar are very nice. we only ate lunch there once and it was very good. the pool area is very nice and the pool is nice. there is a bar next to the pool that makes great drinks. would i stay there again yes!!!',happy
id46639,' swanky modern decor. the beds were amazing. very friendly staff. we brought our pet and they rolled out the red carpet for her! the free hour on the -th floor outdoor veranda was a hit with us. we would just hang out and relax there before heading out for the evening. only downside is the neighborhood but not a far walk or subway ride to get you where you need to go.',happy
id46640,' we got a good deal on the hotel chandler and we were surprised at how amazing the hotel was. it is in a great location but is quiet. the rooms were nice small but that is new york city and it has all the room you really need. they only thing i wish it had was a tub to soak my aching feet in! the staff was amazing especially philip who was so nice to us on check in and made sure that our luggage was brought up to the room when delta found and delivered it (dont ever fly delta!) he remembered us when we were checking out as well. all the staff was welcoming and accommodating. they also provided fast and free wifi which was great. the breakfast was a reasonable price. make sure you visit the shake shack too. it is right down the street and makes the best burgers! i will be staying at hotel chandler every time i go to new york.',happy
id46641,' we arrived early saturday morning and were lucky to get an executive check-in for the mega room which was not so mega.. but nice. being able to check in at -am was a huge plus for us especially after our red-eye flight. my gf attempted to surprise me with champagne and strawberries -x but the ball was dropped both times and they forgot to bring it while we were out to dinner.. so they brought us - bottles of water.. big whoop. the maids never actually cleaned our room. while they made our bed every single glass-empty water bottle-champagne (that we had to go out and buy) was left. our room was beginning to look like the aftermath of a frat house party. only when i emptied the contents of our room into the middle of the hall were they picked up. we were also constantly bothered by pestering maids hotel staff and wake-up calls we didnt set up at -am. they would stop by the room every -- minutes.... ridiculous. it didnt end when we checked out. i left an expensive black belt in the room and when i returned home i called to have it shipped to me.. but to my surprise they didnt find anything in the room! im sure the maid is son just got a fine piece of leather. the location was great staff not the sharpest tool in the shed bartender from the bronx is awesome extremely loud music from the bar shook our room til -am.. thank god we were up. i wouldnt stay here again.. ive had great service at every other w but this was the worst...by far.',not_happy
id46642,' beautiful art deco hotel in excellent condition has a boutique feel and an excellent staff perfect location for downtown la and a quiet area to base yourself for exploring rest of la roof top pool - attractive but about - door wide and - doors long so more for posing than ploughing only grouse a-c in the building created a noticeable background noise at bedtime concierge got me a limo back to lax for less than a cab - top marks!',happy
id46643,' i booked this hotel after i saw it featured in travelzoo is top -- newsletter and i was incredibly impressed with it. dont be fooled by the name best western -- this place is nicer than many other --star hotels ive stayed at in the city. the rooms are brand-new bright and cheery the beds comfortable. each room (and bathroom!) has big window that lets in a lot of light. plus you get free wifi and breakfast with your stay. honestly for the price i paid ($--- a night) the location and the size-quality of the room i have no reason to stay elsewhere when i visit new york. two thumbs up!',happy
id46644,' my wife and i stayed one night at the magnolia dallas to celebrate our anniversary-birthday. most of our free time was spent shopping. i got an e-mail from the magnolia announcing a weekend package in june that included free valet parking wine and strawberries and an upgrade to a suite all for only $---. i thought it was a great deal. i had never stayed at the magnolia but i had heard many good things. the valets were fast and friendly. check in was quick and easy since i booked online. we were on the --th floor but the elevators were quick and we were never waiting for one. the room was clean and well appointed. it was also huge. it was about --- square feet. it was modern but warm. the paintings on the wall had their own lights. it was a nice touch. the hotel itself retains a lot of the original architecture from ---- but the lobby lounge and rooms are all up to date. the bed was very comfortable with plenty of pillows and blankets. the wine and strawberries were waiting for us when we got back from dinner. they were quite good. the atmosphere of the lounge was nice. very subdued. we didnt attend the reception but we did enjoy the late night cookie buffet. the only complaint i can come up with is the breakfast buffet. while there was a good selection the pancakes were kind of rubbery the bacon was thin and not very flavorful the cereal choices were limited to regular corn flakes or cheerios; nothing sweet. my wife said the seasoned potatoes were good as well as the scrambled eggs. the best breakfast ive had at a hotel was at the kimpton. it was on our honeymoon and they brought it to our room. we ordered off a menu though so i dont think there is a comparison. anyway i would definitely stay here again but i would probably go out for breakfast. oh and i wish they had a pool but not much they can do about that given their location.',happy
id46645,' pacific terrace is an excellent hotel highly recommended. the rooms are immaculate the staff amazingly friendly and the beachfront location cannot be topped. breakfast in the carribean lounge is well worth the cost and very covenient. pacific beach itself is a surfer area with many bars clubs and tattoo parlors and a younger crowd that my family was not comfortable around at night. it was a bit difficult to find family oriented restaurants without driving so plan accordingly. the firehouse and tony roma is were very good however. my -- year old loved fatburger - blocks away. the beach is very nice and right in front of the hotel. our oceanfront room view was just off the front corner of the building we did have a lot of street view a bit disappointing but still a spectacular view. all the major sd attractions are only about -- minutes away and this was very convenient. the on site pool is very small and we did not use it. $---night parking seems unnecessary with the room rates but it is very secure. overall highly recommended for families would definitely stay there again.',happy
id46646,' i really researched hotels before booking this one. this hotel had the most square footage for the price and we couldnt have been happier! we stayed in a corner room (that cost extra) and had the most amazing view of times square. we were so that we paid the little bit extra for a nicer room. it was wonderful. the hotel is right in the middle of all the action and we were able to enjoy ourselves without having to take very many cabs. i would definately stay here again.',happy
id46647,' anyone that travels will tell you - long drives to and from the airport are a hassle. microtel (now owned by wyndham) was conveniently located --- meters from el paso international airport and a couple miles from where i was working at ft. bliss. so convenient! lobby hallway elevator and rooms were clean. not the most modern suites but sufficient w- personal fridge microwave cold ac hot strong shower. what else do you need? beds were a little hard for my taste and i could sleep on the floor comfortably; but that is my only complaint. its greatest asset was its location across from the parent hotel - the wyndham. microtel patrons could use the restaurant gift shop and other amenities w- their key card. if i could not have used the wynham is amenities my rating of the microtel would have been much lower. overall - great value and super location.',happy
id46648,' we were on a girls trip and this hilton property is perfectly located to get to the shows in the broadway area and very user friendly. times square is a very easy and safe walk. the employees are always eager and willing to go the extra mile to provide information on restaurants and simply getting from point a to point b with information thrown in to make the trip even more intriguing. great place to stay and wouldnt stay anywhere else while visiting nyc!',happy
id46649,' recently completed a trip here on a priceline bid of $--- a night which for pricey and overtaxed san fran is a steal. first the bad news: when i arrived the place was overbooked and had the longest line for reception i have literally ever seen and ive been to - continents stayed at dozens of hotels. next do not repeat do not walk west from this hotel particularly after dark. san fran is one of the most vagrant-infested cities in the western hemisphere (they seem to like it that way) and i grew up in nyc so i should know. the hotel sits right on the border of tourist district and the tenderloin which is replete with some of the scariest meth and crackheads this side of jail. my sincere advice. do not walk west. every other direction is fine as union square is just to the north-northeast and the mall is right across the street eastward. the room was nice hotel staff nice but i wouldnot pay above --- a night for this due to the location unless part of your itinerary includes massages buying drugs and or getting into fistfights with homeless people. also another huge negative we were on the --th floor and we could still clearly here the constant sirens so either sf has super sirens or the glass windows were astoundingly cheap. again i gre up in nyc so sirens are nothing new to me but this is one noisy city.',not_happy
id46650,' had a great time! i would most definitely reccomend this hotel to anyone. the service was exquisite!',happy
id46651,' we stayed here for - nights. the hotel itself was good. we liked the décor which is not cheap its retro and very well themed although you will either love it or hate it. the room was quite small but it served its purpose. for the main part we slept well but the courtyard did get very noisy its didnt really disturb us but for people who want to sleep in it might be a problem as we heard noise from about -am each morning. the staff were good on the desk and excellent in the bar. we used to bar most nights it has a fantastic selection of drinks and we really liked it- probably our favourite part of the hotel. the staff in custom burger on our first morning (--th sept) however were awful. we were greeted by a man just shoving menus into our hand without saying a word then walking off. we then went to place our order and i walked away without realising i needed to pay up front (because noone explained this to us!) he then yelled at me to get back making me feel like a fool. when our food came he just barked the orders out and dumped it front of us without a smile or any kind of customer service. we spent - weeks in america and this is the first and only time we didnt leave some kind of tip for a staff member serving us for something we were so disgusted in the service we received we didnt return to custom burger. the food itself was average but you get really big portions and bottomless coffee so its quite good value at breakfast. apart from this our experience of the hotel was generally good. the location of the hotel is good for transport excellent links for the trolley cars buses and bart. however the neighbourhood is very intimidating. it is not the homeless these people we found harmless and they did not bother us however there were lots of unsavoury characters around and most nights we saw people getting arrested around market and -th one night it was a guy on our trolley. although we found it really easy to get around my husband and i did not feel safe walking around the streets anywhere after -th and market. overall the hotel is quite nice but i wouldnt stay again based purely on its location which if it was a nicer area would actually be ideal.',not_happy
id46652,' having decided to visit san francisco i started to realise how expensive and difficult it is to find a nice affordable convenient hotel. i think this was the closest i could find. i was very satisfied with the location being just a few blocks from union square where there are many shops and a tourist office. it is also just a little further to powell street station and market street which really has the transport to everywhere in san francisco. the hotel itself was also really nice the decor was modern and the crisp white and fun orange really set it apart from other hotels i have stayed in. the rooms were clean and modern and with the coffee machine fridge bathrobes it made the stay really homely. the rooms by american standards are perhaps a little small but certainly by european standards they provide ample room. the rooms were also notably quiet as they face inwards and so escaped the noise from the street. the reason for the --- mark comes down to the affordability but this is a common problem across san francisco so i do think that i found good value in the hotel vertigo. the help at reception was a mixed bag. we got recommended an italian restaurant around the corner from the hotel for the first night and i have no idea why because it was incredibly poor. i think it was only recommended due to its location but it became pretty evident that the food in san francisco is great and there was absolutely no need to point us there. however there was one girl who really listened to what we were after and pointed us towards ocean beach at sunset and the market at the ferry building on saturday morning both of which we would not have otherwise known about but both of which have gone down as some of the holiday highlights.',happy
id46653,' we booked this hotel because of it is location to the riverwalk and alamo. we were able to get a military rate of $----night. i loved the fact that this hotel supports our military and any savings we can find help! check in was a cinch and when we got to our room we had the foam pillows my husband requested. the most important item to me in staying in a hotel is the noise level. we couldnt hear a peep from anyone! we were at the very end of the hallway near the stairwell on the --th floor. the beds were amazing! we were deciding between this hotel and the westin (for their heavenly beds) but the marriott had a better rate. when i woke up i thought we were at the westin because i slept so good! the one downfall is that self-parking is $-- but i think that is pretty standard when youre staying in downtown san antonio. we only stayed for one night but we never had any issues and we couldnt beat the price!',happy
id46654,' stayed one night for a memorial service at point loma. hotel was great and location awesome. room was clean and comfortable. only complaint was asked for a late checkout and was told -:-- pm anything after that would be $-- per hour and i cant offer that either. what ? why even mention the $-- and i cant give you that? my buddy who isnt even an spg member let alone an svo owner or gold member get is a -:-- pm checkout and im offered a -:-- pm checkout like they were doing me a favor. stored my gear in his room instead. very disappointed in how they treated me as an svo owner with gold membership. if you go here dont expect anything different than the non spg membership let alone svo owner would get. not sure ill be back based on that alone. great hotel otherwise.',not_happy
id46655,' i stayed two nights at this hotel great location and service the staff is very helpful and kind we even had our room ready for an early check in yes it is an older building but for the price (wifi & breakfast included) and location people should not expect a - star hotel in nyc. the manager kamlesh makes sure that you stay goes well.. many thanks!!',happy
id46656,' the only hotel in houston to stay! excellent service!',happy
id46657,' we were thrilled with our accomodations at the salisbury. the location as others have said could not be matched. we took trains everywhere! there are great coffeeshops coffeehouses bakeries neighborhood groceries throughout the neighborhood. we had a suite that was simply huge and very comfortable. the staff was quite accomodating. with tourism on the slow side they were glad to have guests. the hallways are ancient and too hot but the rooms were great. we would stay again!',happy
id46658,' i stayed at the mansfield over a long weekend in nyc to visit friends. i was so pleasantly surprised by the hotel staff is attention to detail and professionalism. from (free) cold or room-temp bottled water on checkin to a lovely paneled guest-only club room with a gas fireplace and free coffee and tea to the very smart respectful recent update of the place. this hotel really shined. albeit small (it is nyc after all) our room was perfectly lovely outfitted in sleek cream grey and black with a supremely comfortable bed and big flat screen tv. the staff were flawless from a pre-arrival call to check my partner and i really wanted to share a queen bed (nice not assuming anything) to a post-checkin telephone call from the staff making sure the room was ok to a post-stay email soliciting feedback. there was a discrete yet personal touch that left a lasting good impression of the hotel that will assure i would come back and stay again! two minor quibbles: - during our stay they were having problems with a brand-new telephone system which randomly ring guest room phones at odd times (including -am in the morning!) until it is fixed a note in the room or at least an explanation of the problem at check in would have been appropriate. - there are a few places where the lovely renovation seems unfinished. specifically a gap between the radiator cover needs some kind of grille because it is just ugly. additionally more care should have been taken to hide the cabling and conduit running under the tray ceiling in the hallways. it is just a little sloppy. (and im sure many guests never notice this.) but these are both minor points in an otherwise almost-perfect stay enhanced by friendly yet unobtrusive staff. pluses - free wifi hotel-wide - free water at checking and daily in room - minibar and safe in room - large (-- ?) flat panel tv in room - cordless room phone - club room with free coffee and tea and fireplace - ---hour room service - in-hotel bar and resturant - free pc with internet in the business center - no hassle post-stay bag check minuses - tiny bathrooms - some rough edges on the renovation - only decent room service food',happy
id46659,' my - year-old son and i stayed two nights at the doubletree last weekend. we had been scheduled to fly in on thursday evening but our flight was cancelled and we had to take an early morning friday flight. i called the front desk and was able to get my reservations changed around. i was staying on hilton honors points and had to make a few extra calls but everyone was helpful and things worked out. i had asked for a room on a high floor away from the elevators. our request was granted as we were given a room on the --rd floor of the -- story hotel and we were as far from the elevator as possible. the only downside of our room location was that we were as far from times square as we could be. our room looked out over --th street. the rooms that face out over times square would appear to be rooms -- -- and -- on each floor. room -- is right next to the elevators (all - of them) and -- and -- also each appear to face seventh avenue. i dont know how quiet they are but if you want a great view you will likely be near the elevator. as others have noted you need to show your room key or have your name checked against the reservations list to gain admission into the small ground floor lobby and to take one of the three elevators to the third floor registration area. these elevators were always quick to arrive. i do not think we ever waited longer than -- seconds for an elevator coming or going. the main entrance is at the corner of --th and -th right in times square so the security is nice. i had asked for a room away from the elevator to ensure it was quiet and we did have a quiet room. to be honest we were not in the room that much. i did not come to new york to sit around my hotel. i was looking for a room with a comfortable sleeping quarters clean safe convenient to the subway and close to the new amsterdam theater where we had tickets to see lion king. the doubletree met those requirements. other than late night and early morning we did not spend more than -- minutes at a time in the room. the king size bed was very comfortable. - pillows on the bed great mattress. had probably my best nights sleep in a hotel in a long time. i usually dont sleep well in strange beds but had no troubles here. the bathroom had entrances into both the bedroom and living room. there was only one sink in the bathroom. the shower had good water pressure and decent heighth. i did not have to worry about the shower head being below my head (i am ---). the living room area had a sleeper sofa chair desk in front of the window (with extra power outlets and phone jacks) and a dresser with the tv on it. it also had a small sink (wet bar type) and a refrigerator. there was an honor bar in the dresser area that we did not even look at. our room had a king size bed. there really was not much extra room in the bedroom. the bed two night stands and armoire (with tv) pretty much took up all of the room. while the rooms are of ample size the overall size of the suite i found comparable to a typical room in the hamptons courtyards etc that you find along the interstate highways. maybe a touch bigger with the bathroom definitely bigger. but i dont know that i would want to try more than - people in one of these suites. we did not eat at the hotel. the kids area was closed when we left. the conceirges were helpful. gave us subway directions that we needed and other advice. i would stay again at the doubletree but i dont know what i would pay for a room (as noted above i stayed for free using hilton points). given how little time i spent in the room i might be tempted to try somewhere else if the price were right. but if the doubletree price was competitive i would stay here and take the known quantity.',happy
id46660,' i booked a junior suite in july for a - night occupancy in november requesting a room on a high floor. the hotel is website suggests that junior suites have windows on two sides and are typically (although not always) on higher floors. we were allocated a room on the -th floor which had two normal windows on one side and nothing in the way of a view. i asked to see other rooms but we were told they were full and would have nothing for at least several days (fair enough this was a few days after hurricane sandy). i said that that the website suggested windows on two sides and was told that a few did not have this feature - so we were unlucky on two counts: not enough windows and a low floor! this was met with a shrug. so we set about moving and as soon as my cancellation was in place the next day an alternative room was produced by magic. too late - we were on our way to the four seasons (which i will also review separately). the room itself was perfectly acceptable but over priced. it needed all the lights on all day even in the sunny weather. for just $-- a night more we were on the --th floor of the four seasons with extraordinary views on two sides which meant a trip to top of the rock was not needed! and finally the waiter was just plain rude in their bar. my daughter asked what teas did they serve and his reply was simple and straightforward: read the menu .',not_happy
id46661,' from the time we checked the staff were gloomy and unhelpful. for all the ads run to visit california work needs to be done on attitude . the young man working the bar was very friendly and helpful. the japanese area was nice . give this hotel a miss . the gym is being renovated so will probably be nice when done...at present they have very poor facilities .',not_happy
id46662,' stayed - nights hotel is in a good position between - cable car termini walking distance to starbcks and safeways.also on a bus route to golden gate bridge and park. walking distance to russian hill telegraph hill coit tower and north beach (italian district). we liked fisherman is wharf even if the guide books do not and we like marriott hotels the only downside was the restaurant only provided breakfast although room service was --hour. good value for san francisco and for $-- - days cable carsand buses to access other areas.',happy
id46663,' our stay at this hotel was ok but the only reason i would go back is because of the location. very close to times square and easy walking distance to central park and other locations. the service in the bar and reception was not great when we first got there we were given a room with - double beds when we had booked a king bed. we were also not told any information about the hotel facilities and were not told that our booking included breakfast. i discovered this when we arrived home. we ate breakfast out each morning as i assumed it wasnt included i guess i should not have assumed but it would have been nice if they told us when we arrived breakfast was included and where and when we could get it. the staff were not very friendly and approachable the service in the bar was slow to get a drink even though at one time we were the only ones in the bar. maybe we just caught them at a bad time.',not_happy
id46664,' our family stayed at the ocean park inn the second weekend in october and it was fabulous. most of the rooms have at least a partial ocean view and you can drift off to sleep listening to the ocean waves. the property is right on the boardwalk which is great if you have little ones since you dont have to cross a street to go to the beach...lots of stuff going on there...our kids didnt even want to leave to go to sea world. the continental breakfast spread is better than any other ive ever seen!',happy
id46665,' this is a relatively new luxury hotel and they have kinks to work out. the service was okay but not at the level one should expect at this price hotel. the valet parkers did not come to greet us on arrival. they offered to provide directions on multiple occasions but never were they able to actually provide them (had they not offered i would not have noticed this). one day we were the first guest in the restaurant for breakfast (but well after it opened). one would think that this would allow us the opportunity for the nicest table. but no the restaurant is chef had that one. perhaps he was talking business with a potential client. i hope so and that he got the deal because he lost our future business. the drain in our bathtub was broken. we called and asked for it to be fixed. no one ever came to fix it. they did eventually come the next day after a second call. not a big deal except that our four-year old son could not take a bath. it should not have been broken in the first place (again training staff to notice things like that would help - it was obviously broken). it shoudl not have taken two calls. our stay was pleasant. i am sure a corporate event would be fine here. but note that it is the restaurant that has the high awards not the hotel. i recommend staying somewhere else and dining here if you want the food. i felt i had to post this review because the very few number of reviews puts this hotel far far far too high on the ratings list.',not_happy
id46666,' the staff management and ownership of chelsea pines inn are amazing. they really do know how to make your get away exactly what it needs to be; relaxing enjoyable fun and memorable. everything we could have asked for and more is exactly what they gave to us. it was by far the best overall experience for a romantic bungalow atmosphere. we would recommend this hotel to anyone and would gladly stay here again. hoping to make it back to nyc one of these days!',happy
id46667,' we have just returned home from a - night stay at the wall street inn. i tend to be a little verbose so i apologize in advance. i called the hotel the day before to inquire as to an early check-in. the response i received seems to sum up the experience. i will try to quote it verbatim: you room will probably be ready but if it is not you are welcome to sit in our lounge and have a coffee and snack until your room is ready. or you can leave your bags with us... we did arrive early and our room was ready. the room had two double beds and was nicely appointed. the rooms on the upper levels are quieter and while i wish the room was a little bigger it was fine for our purposes. an issue arose that could have changed this review. the details are unimportant. issues arise all the time in any business. it is how the management chooses to deal with issues that define a good business. suffice it to say that the management dealt with the issue in an entirely satisfactory manner. one little quibble is with respect to the continental breakfasts. even though the time for the breakfast is until --:-- am they seem to run out of a lot of the items by -:-- am. however the contents were fresh and varied (croissants pastries pain au chocolat cereals juice bagels hard boiled eggs). we simply got up earlier... the staff was helpful even though other reviews have described them as aloof. the latter was not our experience. i was very pleased with the wall street inn. we will stay there again on our next visit to nyc.',happy
id46668,' my wife and i had a reservation for - nights at the mk in august ----. due to a change of plan we decided to stay over at a friend is place the first night and move to the hotel the next day. inspite of having our reservation from the previous day the hotel staff made us wait till the check-in time of - pm when we arrived at the hotel the next day. mind you all this after having called them the previous night and informing them about the change of plan and them saying it was ok for us to chek-in in the morning. since the reservation had been made through priceline couldnt get a refund for one day. pluses --pretty nice and cozy. but some of the fixtures are very old.',not_happy
id46669,' i visit dc regularly but this was my first stay at the madera. overall i would give this hotel high marks. the staff was extremely friendly and the location right off of dupont circle was very convenient. the room showed a little bit of age but was nicely appointed and beautifully decorated in a very upscale fashion. many of the rooms have balconies overlooking the street below. there is a restaurant (firefly) in the hotel and although i didnt eat there it seemed to be rather popular. also this is a pet friendly hotel which i always consider to be a plus. the price i paid was ok but if you can find good internet deals i would probably pick hotel palomar or jury s washington first. if nothing was available for a reasonable price at either of those then hotel madera would definitely be my next choice.',happy
id46670,' we had initially been recommended to the holiday in by the travel agent but after reading the reviews of both that and the argonaut on trip advisor i went back and asked her to get us into this hotel. it was all we had expected. the room was very nice although a bit of a walk from the lift. fitted all of us in without a problem. the staff were all very nice and the door staff very knowledgeable. corserge was a bit limited in her skills but others in front of house made up for this.',happy
id46671,' we had stayed in the mgm grand in las vegas before we came to seattle. it was a massive come down in the standard of accommodation. the room was small and decor tatty. i must say that the beds were really comfy. the front desk staff are indifferent to the guests who stay at the hotel. i assume that they are on automatic pilot and say the same things the the guests that the job becomes repetative. we stayed for - nights starting september -th and left on the -- september. we returned for one night on the -- september and the front desk staff were a waste of time. we had left the cruise ship and we were at the hotel by -- am. whilst i was not expecting a room immediately the staff informed me that there were no available at this time. after we had stored our luggage in the store room we waited upstairs in the lounge as i wanted to check in online for our flight home. at --noon we then decided to go out. the person who had taken charge of our bags said maybe a room would ready now i asked at the front desk. no there was none available. we were told to come back at two. we then went out for lunch. at -- to - we went back to the hotel and still there was no room available. even the young man tried who retrieved our luggage went to the front desk and he came to us and said that somesone from the front desk would come and let us know when the room would be ready. at -pm i went to the front desk and said that as it was -pm and i should have a room the man on the front desk and wrote on a yellow post it note and showed it to his colleague and she looked at it and then looked at me. not very nice if you ask me that a comment about me should be written on a post it. i was only asking for what we had booked. we got to the room --- and it was just as tatty as the room we stayed the previous week. surely the hotel should have flagged in its system that we were repeat guests and get decent service.',not_happy
id46672,' i had the opportunity to take another business trip to houston texas. if you read my previous review for the courtyard marriott at brookhollow located a few miles outside houston from a few weeks ago you will have found that i gave the hotel a fair review. however i decided not to stay at the same hotel again because the ending of my stay wasnt so great plus the location is fairly far outside the area of houston that i was working in. so this time around i decided to stay in a totally opposite area of houston on the other side of the city near the houston medical campus. this is brand new hotel and has only been open for just about a year so its perfect timing for a fresh review on it. my thinking about booking this hotel was that it had to be better then the brookhollow experience from a few weeks ago. location: - of -- the courtyard marriott is located just a few miles (-.- miles) from the massive texas medical campus in houston. the hotel is located right off main street and is a straight shot right into the downtown of houston. the location of this hotel is much better then the brookhollow hotel by a long shot and has a lot more restaurants shopping and general stores around the location. right across from the courtyard is a marriott residence inn and from the looks of it the way the courtyard is wedged into the property would make one assume that this location was probably the former parking lot for the residence inn. the courtyard has an underground parking garage and extra parking in the back and i saw quite a few people walking from the parking garage to the residence inn. overall the location is adequate and easy to get to downtown houston along with texas children is hospital and surrounding medical facilities. however one word of caution i do not recommend trying to make a left hand turn out of the parking lot in the morning hours its nearly impossible. make a right turn and proceed down kirby avenue and go around the circle to get to the stop light on the other side if you have to go down main street. i knocked a full point off the rating because entering-exiting the hotel facilities for both the residence inn and the courtyard is brutal and horribly designed. in the architects-engineers favor it doesnt seem they had many options to design it any differently. service: - of -- most marriott hotels have fairly good service even the previous stay at brookhollow had a good service front desk. however i am not sure what is going on with this marriott. the front desk staff were a bunch of impolite moody unfriendly (insert any other remark!) people that i have dealt with at a marriott in recent memory. i understand that you may not like your job but please dont take it out on the guests at the hotel its unacceptable and extremely unprofessional. the check-in process was acceptable although as i mentioned above the the lady checking me in didnt even say good afternoon. when i asked if if i was going to be near the elevators or ice machine i got an attitude back and a response of well i put you a door or two down i think i dont remember if you are unhappy just call the front desk and she proceeded to walk away like my question was unacceptable to her. the check-out process was even worse. first every hotel should know by know that business people usually check out of their room early and usually all at the same time. if you only have a single person working the front desk please tell them to be at the front desk! its very frustrating to have to wait in line for a simple check out and even worse have to walk around the corner of the front desk and walk into the back room and interrupt a casual conversation between two employees (that had nothing to do with work) and ask if you can be checked out!! unacceptable! this marriott failed on the checkout scale for me for this stay. facilities: - of -- for quality - - of -- for noise suppression! this courtyard had all of the typical marriott specials and guest services including a gym computer-office area available printers internet cafe (free) and cafe-breakfast bar-dinner bar. the lobby area was very spacious and open along with being inviting. there was a very large meeting area setup and casual area for sitting around and meeting with friends and family and holding small meetings. the hotel itself is designed with the new marriott style hip or contemporary themed areas i am not a huge fan of it but it is inviting and open. the big issue i have with this hotel is the lack of noise suppression in-between the rooms. i have never been in a hotel where you can hear the person in the room next door crystal clear. at first i thought it was because of the pass through connecting doors between the rooms letting sound escape but i was wrong. i could hear everything the person was saying in the room on my other side too including his credit card number when he was on the phone ordering-confirming something. not cool at all!! i dont know if they simply skipped on the sound suppression material between rooms or they used something cheap but i was absolutely shocked how much i could hear. final rating: - of -- ok final rating time if you can deal with the noise between rooms then this hotel is nice and very acceptable. the rooms are beautiful inside with very comfortable beds and clean new bathrooms with a lot of room and functional layout. i have included some pictures of the room below and as you can see everything is new and designed well. however i always am able to find something in my room the carpeting was starting buckle and roll in locations. basically it happens when the carpet wasnt pulled tight enough during installation also using a cheap carpet can cause this. eventually this will become a safety hazard to the elderly and even younger children as the carpet becomes even more uneven and can cause a trip or fall. overall i would stay here again. however i would ask for an end room or a room with no one next to me. obviously i am sure i will get some attitude when asking for this but the noise was just unacceptable for me especially considering you can hear every single conversation that occurs between rooms and in the hallway.',not_happy
id46673,' cleaning service was pretty awesome they keep our room clean eventho weve been trashing alot these days. its really close to most of the fun-places of nyc so its a good location. rooftop and a dinner-garden were awesome! you could enjoy your night-stay at the rooftop chatting with your friends i would recommend this hotel to a friend!',happy
id46674,' i had to extend my visit in new york but the hotel i was staying at was booked solid so i took the chance and booked here for the remaining two nights. i was advised at the front desk that they do not honor early check-in so i checked my bags (for about $--) for the early part of the day until -pm check-in. when i returned in the afternoon between meetings to check in the lobby was full of people everywhere unbelievably busy. it turned out they were having some computer trouble and check-in would be delayed. i waited and was able to check in finally around -pm. the wait for a bellman was estimated at ----- minutes (!!) so i took my bags upstairs after a long wait for an elevator. the room was another story...it was very cold. the rooms are old out-of-date and not very clean. the bed linens are worn furniture shows a lot of wear and paint peeling on the walls-ceiling. the window was open; i couldnt shut it. i called downstairs and was told maintenance would be right up to help me. in the meantime i went on the internet (not free or reliable) and started some work while i waited. two hours later when no one had come the room was freezing. i called downstairs again and was politely told maintenance would be right up. he arrived promptly within -- minutes but couldnt shut the window...broken. he told me that he would let the front desk know and that i would be able to switch rooms. i called downstairs but no one answered so i gathered my bags and went back downstairs. after a short wait i talked with the front desk and they apologized offering me a different room. the new room wasnt much better. same tired worn interior but fairly clean. the internet access didnt work at all in this room so the front desk offered me a high speed cable connection set (which also did not work.) the worst thing about this room was that the bathroom windows were in the shower with no shades or way of covering them!! the shower wasnt clean and the heat didnt work so well. the tv also didnt work consistently; some channels would fuzz out after a short period of time. like other reviews i also had a problem getting both washcloths and towels. for my second day i checked out (and wrestled for a refund of my prepaid second night is stay) and went to the rhiga royal only two blocks away. the best thing about this hotel was the front desk people and maintenance (all very nice people). the worst thing however is the property itself and some of the rest of the staff (they all but ignore you.) no help getting a taxi outside. construction was going on in the lobby so you had to use the front or side entrance with no indication of which was open when. i had a terrible stay here and would never stay here again.',not_happy
id46675,' the four of us chose this from previous reviews the columbus being a bit expensive and everything was as expected. there isnt any more to add. fridges and better soundproofing from the traffic would rate - stars. yes the staff were pleasant and helpful. yes the rooms were roomy modern and clean. but let is hear it for the management! whoever came up with the concept for this family of hotels with their free undercover secure parking deserves congratulations. it also takes good management to keep the buildings modern and the staff consistently polite and efficient.',happy
id46676,' i really like this hotel. however the executive floor is a bit disappointing. first the new decor is harsh reds and dark browns and blacks hardly comforting. second the executive lounge should have more healthy food choices rather than predictable and boring pasta. the options for beverages should also be expanded from beer and wine to liquors and juices. that would make a very good airport hotel great. service is really terrific in spite of these quibbles.',happy
id46677,' visited nyc four times this is the best hotel we have stopped in ! book online to get best price rooms are really nice and clean we booked after reading review on trip advisor . down side is your a taxi ride from time square etc.',happy
id46678,' staff were exceptionally nice. the beds were incredible. hadnt slept that well in a long time. rooms were nice and clean and the a-c worked great. location isnt ideal but its only about a -- minute drive to downtown and a -- minute drive to six flags.',happy
id46679,' what a great place! cant wait to come back here: - location:great. right on the back bay in boston close to the t station at the prudential center the chic shops on newbury and boylston and walking distance from the amtrak at back bay. - price: paid $--- per night midweek for a great room on the --th floor looking out over the charles river and cambridge - excellent friendly service (somewhat curiously we were offered the presidential suite for $-- extra per night with only one catch: there was no bed!!!!) - amenities: lots of shops inside the hotel complex or the walkway-connected pru center all in all we (my wife and i) had a great two nights here which finished off a very enjoyable trip to the us. will definitely check out other starwood resorts on the back of this experience.',happy
id46680,' this is a well run well maintained contemporary hotel!',happy
id46681,' my experience at this hotel was a resounding wow! i think that this was far and away the nicest room i have ever stayed in. this room was a one bedroom suite with a huge living room and gigantic bedroom. the room was immaculate the furnishings looked brand new and the bed was extremely comfortable. the breakfast was outstanding and the service was really top-notch. the only minor flaw was that for such a hugh beautiful room the bathroom was a bit small. also having to call the valet -- minutes in advance to get your car is a bit much. but neither flaw is a big deal considering the overall experience. outstanding place!',happy
id46682,' we stayed - nights at the argonaut which we selected for its location at fishermans wharf so we could use this as a base for the alcatraz night tour cable cars the bridge tours and also to visit salsalito island and down town union square for some quality shopping. its an old large warehouse conversion which has been tastefully done with quirky designed rooms . the staff are very helpful and keen to please. the only minor point we would mention is that the walls are perhaps a little thin or lack adequate sound insulation so if you have someone with a load voice who gets up early next door and they like to talk you will hear them! as europeans we tend to avoid the large usa food portions so would recommend the seven hills restaurant which is nearby for a fine dining experience. the only other point worth mentioning is that fishermans wharf is a bustling area during the day and night with some street artists and music but rest assured that and certainly during our stay the music all shuts down at --pm.',happy
id46683,' okay..bought this through hotwire..where i usually have so much success. but this hotel is dated dirty linens are gross. dont expect much from an airport hotel..but this is one you need to beware!~',not_happy
id46684,' my sister and i booked through orbitz for a long weekend. im always a little concerned about booking through the computer but we werent disappointed; this is a beautiful hotel and the staff are very friendly and helpful. it is directly across from the wtc memorial site and there is constant building going on but we never heard it. while the hotel is way downtown and not close to time is square it has subway access in front. it is only a - minute walk to the brooklyn bridge and is in a safe neighborhood.',happy
id46685,' spent - nights position of the hotel is delicious (times square) but the big issues are: room cleaned to a satisfied level the room are big like a closet noisy especially at lower floors due to the presence of a disco (you can hear the music) heating system of the room is really noisy you cant sleep when is on. the staff is ok wifi is free only in the hall these are not requirements for a - star hotel according to my opinion. seen the the hotel is really expensive.',not_happy
id46686,' booked here for two nights. arranged a club room but wasnt entirely sure we got one as it wasnt on the club floor and we had to ask twice for confirmation of the club lounge detail-arrangements. big luxurious and very busy with holiday makers and conference guests in full turnout. although hard to find real fault we didnt really enjoy this hotel. found the restuarants and bars very expensive and the staff not particularly helpful. location mixed. you cant walk into town from here and next time wed pick a hotel which is closer. that said we did go sailing on a yacht in the harbour and the sheraton was ideal for that. very close to the airport but to be fair we didnt hear noise. very plush but lacks the personal touch',not_happy
id46687,' good location for walking to almost anywhere downtown. the room was comfortable and well appointed- loved the bathroom style. i didnt get a chance to partake in the cocktail hour or milk-cookies hour but both are great touches. the staff was very helpful- from front desk to the bellman. only complaints... $-- per day for parking seems a bit steep to me. housekeeping seemed a bit lacking. while the room was clean i didnt get stay-over service and i stayed two nights. i also visited the bar & wasnt too impressed with the ambiance or service there. overall & for the price this hotel is a great place to stay in downtown denver.',happy
id46688,' my family and i stayed her during the labor day holiday...i must say we had a great time...our check in was smooth quick and included a surprise for us...neil is and always will be the man in our hotel book...to our surprise andrea was ready to make our waffles for us sunday morning...she was so helpful and friendly...every person we came in contact with was very friendly and glad to help...the rooms where nice and clean...i do suggest a capet upgrade and fix stain on the ceiling but other than that our stay was awesome. oh there are some truckers there as well so you may have a parking issue but if you park at cracker barrel it is not a huge distance...it is right next door.',happy
id46689,' online presentations fall short of the full glory of this wonderfully restored and converted warehouse...now a luxury hotel in the heart of the san francisco wharf district. wake up and find yourself in the middle of everything and wanting for nothing. the staff is always present and never noticed until you have a need. one could not ask for more in attention and care. the hour provides travelers a full hour to visit with others in san francisco from all over the world. what a joyous exchange of chatter with so many people seeking to learn more about each other. thanks argonaut for the perfect ending to a --week road trip through some of the most incredible sites in america. we will be back.',happy
id46690,' over-all the hotel is tired i was glad to see they are remodeling. rooms are clean but certainly looked old. one of the tables in my room had the entire front off. the water (shower) would barely come out of the faucet. all of the staff were very nice and constantly reminded us of the remodel. we had drinks in the bar the waiter seems overworked. all food items in the hotel were expensive. (typical) good: the view from the --th floor was fantastic!!',not_happy
id46691,' this hotel is in an ideal location. walking distance to metro great restaurants white house etc. very clean friendly and helpful staff and fastest room service ever. rooms are extremely quiet bedding is great.the one and only complaint i have is that there is not a safe in the room but not to worry you can check valuables in downstairs. pricey but well worth it.',happy
id46692,' stayed here from oct - to oct -- the first thing to strike me on entering the hotel is that one must walk down several steps from the street with one’s luggage to reach the front desk. or if one can spot it one can walk to the side of the front entrance and take the street to lobby elevator. at the front desk i was interacted (it was so not a greeting) with a young man who assigned me room ---. the second thing to strike me was the elevator to the rooms. there is only one! and it is small. before i got the door fully open of room --- i was felled by the smell. it was gawd awful but quite odd. not cigarette smoke. not bathroom aromas. more like a gallon of cheap disinfectant spilled on the carpet. now in most hotels one would simply return to the lobby but in this hotel that is an effort. and it takes time! you see this is a full hotel. there are -- floors and maybe - rooms to a floor. and get this: one elevator! capish? back at the front desk i decided to ignore the guy who checked me in and instead spoke to the chinese woman (annie) who gave me room ---. on arrival this room did not emit a foul odour. i was so tired i went to sleep immediately. rushing to a meeting the next morning i arrived in the breakfast room to find it full. not a seat to spare. unsurprising as i counted maybe -- seats in total to serve a hotel with say -- rooms meaning say --- guests. loitering for -- mins until i found a seat i was shocked with the remnants of cold scrambled eggs available and the few bagels on offer. twice i had to mention to a chinese server to replenish this and finally he did. several guests and i were shocked to see him soon after decant semi dried sludge from a plastic sleeve which were clearly powdered eggs. there are two urns of coffee. one is regular and the other is decaf. guess which is which? as there were no signs this was a game played by all guests at least once. given the wait for a breakfast seat (forget getting a table) i had no time to complain at the front desk about the dirty linen in the bed in which i slept. and the dark strands of hair left on the pillow. on my return from my meeting downtown i mentioned this to a charming russian chap at the front desk mike z. who said he will attend to this. and he did. the room was cleaned thoroughly. i chose this hotel after reading mostly positive reviews. and also due to its affordable price and free wifi. note to seniors: this hotel is far from the subway. the hotel is on --th street near --th avenue which is no less than a -- min walk from the nearest subway at times square (--nd street and -th avenue). also this hotel almost sits on top of the lincoln tunnel meaning if you’re departing for ewr from here you’re in luck. this is the very last hotel where passengers are picked up by shuttles from manhattan going to ewr. you won’t have to endure any pick ups on your way to the airport. this also means the shuttle will most likely arrive late to the hotel having had to wait for countless untimely passengers in the stops preceding the shuttle’s arrival at the best western. bear that in mind when booking. oh and the amtrack line runs near the hotel with very loud trains thankfully during my stay no such trains ran past midnight so sleeping was not a problem. all in all this hotel offers value for money. a b-grade address and a f breakfast is matched with a room price that is perfectly agreeable for what it offers given this is manhattan after all! even including as i did several $-- cab trips to-from times square this hotel is fairly priced. many thanks to mike z. whose positive attention to guests’ needs made me think he is the owner but he corrected me and said he works for them. they are lucky to have him. for the record i will be back. but i will better factor in the time needed to walk to-from the subway and how exhausted i will feel after such a walk.',not_happy
id46693,' great place if youre having a conference there or nearby but not if you want easy access to tourist spots. pros - great public transport access to different buses & metro - good room size - quite helpful concierges - take any of the - areas of elevators to access your room - the yellow ones were used in the true lies movies con - takes forever to get to anywhere - dated decor we scored a deal with priceline for this stay. took supershuttle from airport. you can also access free wifi by picking up a nearby signal at the flower st entrance.',happy
id46694,' the historic palmer house hilton hotel itself is a gem in the heart of the great city of chicago - within embodying luxurious appointments superb service and magnificence which abounds at every turn. however there is more than that to discover within these hallowed halls - there are extraordinary objects and stories about those gems that posses both symbolism and power. where do these extraordinary objects and gems come from to whom do-did they belong and how can hotel guests and visitors discover them? ... one finds them by discovering a relatively unknown jewel which shines as a beacon hidden in an upstairs room - the light emanates from the office of the hotel curator a gem in its own smock! highly recommended - take time to indulge in a most interesting historic tour of this great hotel hosted by the worthy hotel historian mr. ken price. to schedule a tour inquire with the concierge. it is well worth the time! and (keep your fingers crossed) as a fare well surprise the hotel is french pastry chef may appear and graciously offer a sample of bertha palmer is renouned brownies. youll learn why this chicago icon of the palmer house came up with this heavenly recipe. enjoy!!',happy
id46695,' this property is fantastic - well managed even better maintained very clean. my wife - kids in-laws & i spent - weeks in july ---- while visiting san diego theme parks. we all stayed in a - bedroom suite - more than enough room for all of us. this hotel has a great location - -- minutes to sea world the zoo beaches downtown-airport minutes from fashion valley shopping mall. the staff is very friendly very professional. the morning breakfast buffett had a good selection of food. after spending the day at a very hot theme park it was refreshing to come home and enjoy a swim. the pool was well maintained - cleaned daily sometimes twice a day. i would not hesitate to recommend this hotel - it was our home away from home !',happy
id46696,' ...as the second best address in washington dc. every detail is attended to by the finest staff. lovely architectural features and soothing decor plus a stunning view from our -th floor suite. special thanks to the world is most attentive reservationist ms. gina pratt who provided detailed descriptions of the rooms and services available. we could not have been happier and look forward to returning.',happy
id46697,' we stayed in this hotel for - nights. my wife liked the hotel because of the overall cleanliness. during the stay she and my son did not get stuffy nose. in most hotels we have stayed at the hvac systems usually got the nose of her or my son stuffy. but not at this hotel. the room was large for - people. our room had two queen sized beds which were huge and comfortable. the beds were not hard and not too soft. the comforters and pillows were clean and comfortable. the room had a huge flat screen lcd tv with the usual channels. the one complaint i had was that the housekeeping maid did not leave us with enough hand towels any cups and any spare roll of toilet paper in the second day. i called the front desk to lodge a complaint. the manager andrew called me back and took care of the problems with a sincere apology. i was impressed with how well the management handled my complaint. a minor concern i had was the huge old wood-framed windows which did not offer good sound insulation. as a result i could hear honking noises made by cars at night (our room was on the --th floor). the honking noises were not too loud but noticeable. luckily the honking noises did not prevent my family from falling asleep. other than the faint honking noises i could hear water running when our next door neighbors took their shower. but that kind of shower noises from the rooms next door is a common thing in many hotels that i have stayed at and is not a problem unique to this hotel. however i was impressed by the fact that i did not hear any noise through the walls from the rooms on both sides of our room indicating that the walls did a very good job in noise insulation. in addition i did not hear any noises from the hallway during my stay. i think the fact that there were only - rooms per floor reduced the number of people staying on each floor and as a result reducing the chance of hallway noises. the room had a pair of thick burgundy curtains at the windows which curtains did a very good job in keeping the room dark in the morning. the free buffet breakfast was quite well stocked with a hot meat item and an egg item every morning. the breakfast dining room was unfortunately kind of tight so it was crowded every morning. nevertheless on the overall i am very with the hotel stay here. finally the location of the hotel is great: less than a block from the red line or green line only about - blocks from millenium park and about - blocks from the chicago river. the central location of the hotel is a big plus.',happy
id46698,' we stayed - nights at the hyatt. one of the best things is that they offer a shuttle service within - mile which gets you pretty much everywhere and we almost never waited. you are also an easy walk to the space needle experience music project etc. they have a room with - queens plus pull out couch which is nice for families but the sink area is in the main room so plan on everyone waking up when you do. slight outside noise at -th floor but we had a fan to block it. parking price was very reasonable. nice security with room card needed to go to floor. staff was very helpful and polite.',happy
id46699,' stayed here to spend the night after being at six flags all day. we had been at the riverwalk the night before and were planning on seeing if we could store our luggage at the front desk before leaving for six flags as we were - hours early for check in. when we got there hubby went in to see about that and they let us check in at --:-- am! the room was very nice full kitchen queen bed that was very comfy desk with - chairs and a recliner. only about - minutes from six flags and close to lots of great restaurants!',happy
id46700,' first time staying here we got a queen bedroom in the main building. the lobby was ok large and crowded. the bar-seating area is in the center of the lobby and when we arrived there was a very very noisy children is birthday party that had taken over the entire space. it would have been nice if the hotel put them in a conference or meeting room so the rest of us could enjoy the lobby and bar! after returning for the evening around -pm we found a live band in the lobby bar area with people dancing and a huge screen tv with the game on and sports fans cheering. thank goodness the grill had a really nice bar with the perfect ambiance for conversation!! the waitress at the bar was wonderful as well. overall the public areas including carpeting paint fixtures elevator etc are in bad need of renovation. the room was ok lots of space at about --- or so sq ft. bathroom was large with a separate shower and tub and a separate makeup-dressing area. the room is definitely showing its age - the fixtures in the bathroom are old and clunky the tile in the shower is a really unattractive tan ceramic - not the new-style ceramic tiles you see these days but the shiny ceramic from the -- is. a few of the towels had stains on them and the furniture in the room is an old pickled-oak style that should be replaced. loved the miller harris toiletry. housekeeping was great brought up extra towels and soap as requested and the concierge was helpful when not busy. checkout clerk was not the friendliest no thank you for staying how was everything have a safe trip etc. just here is a printout of your receipt and that was it. didnt like that we had to valet the car at $---night but that seems standard in these higher end hotels these days. have stayed in at least two other fairmonts and loved them both but not so much this one. i think id like it a lot better after it gets the badly needed renovation. we got an unbelievable rate so it was worth what we paid but i would not have been happy at all paying the listed rates.',not_happy
id46701,' excellent big rooms. very comfortable. attentive staff and the rooftop pool is a plus for the view! stayed - nights and will return! easy walk to the brown palace. the lounge at warwick is very pleasant. great directions from the airport to their location. we were very there. had stayed at - other hotels during our ---day journey and we were impressed with the warwick the best! also suggest vista dipping restaurant on blake street for dinner. very reasonable and tasty.',happy
id46702,' this is one of my favorite sheratons-starwood properties. i have stayed at a lot of hotels (mostly starwood) in chi but all around this is my favorite based on cost amenities and downtown location. i really like it beginning with unloading the taxi because i am greeted by nick who has been there for years. he gives the best greeting from la to ny and is always ! he obviously loves his job. people at the front desk are always nice and efficient. if you like to workout roberta runs their fitness center. another one who loves their job and serves guests well. great lake - river view while working out. on this particular trip i was caught in a pinch; however christy the former mgr was able to take care of a frequent guest. i considered it a minor miracle based on hotel availability. the maids on --th floor were very friendly and efficient. another great experience.',happy
id46703,' one thing that i usually enjoy about marriott is that i usually always enjoy my stay whether it is in a category - joint or a category - palace. after reading the rave reviews about this particular place i was looking forward to my business trip to houston. the location is great; not even -- minutes from the airport. when i arrived late at night and got to my room i pulled the covers back and saw a huge silverfish crawling on one of the pillows. ok not comforting but not a deal breaker either. bugs find their way into even the cleanest hotel. the next night i went to the gym only to find that the floor was damp from a water leak and the place reeked of mildew. at dinner i went to get a salad and the lettuce looked like it had been sitting in the sun all day. i was starting to see a pattern. the next day breakfast consisted of eggs mixed with cut up hot dogs from the night before. yuck. my mom used to do that trick with leftovers when i was a kid. the staff seemed complacent and did not talk much not even to smile or say hi in the hall. i have stayed in dozens and dozens of marriotts and this one ranks in the bottom -%. i dont know what the other reviewers saw in this place.',not_happy
id46704,' this is an excellent property i stayed here with my partner and son ( -) and got upgraded from a - bed apartment to a - room suite on the --th floor . all i can say is wow !!!!!!! the rooms were massive my bedroom was approx -- ft by -- ft there were tv is in both bedrooms ( vital with children ) small kitchen with stove and large fridge freezer . kitchen had basic utensil is mugs glasses plates cutlery etc . the locations is steps from central park and approx -- min walk from times sq and there is a subway station at the end of the road. so easy to jump on the subway . this is not a luxury property but certainly is not a motel - the rooms are extremely clean but if space is factor head here yes there is no spa bath or dish washer in the kitchen but i would rather be here than at the hilton across the road where we spied on the residents in their tiny rooms with no facilities lol. there was no noise issues except the normal nyc every day noises the beds were comfortable and the water was hot . this is a classic retro building sure the air con clanked a bit the taps in the bathroom were a bit temperamental but it will def be my first choice when im back in nyc . the staff were helpful and every request was duly granted even a late check out when we had a late flight at no extra charge . the only con is i would say is no free internet ( but managed to snag the signal from the hotel across the road so all good lol but in ---- to charge for wireless is a bit much i mean even motel - gives it free !! ) plus as it is a all suite hotel there is no restaurant etc but there are piles of restaurants everywhere nearby if your lucky enough to get a room book it quick ..................',happy
id46705,' you can marvel at the unique architecture of the boston harbor hotel admire its central waterfront location and enjoy the dining rooms for excellent cuisine. there is little to say negative about this boston favorite. recently the historic back bay section of boston experienced a - --- day blackout and as a resident of that area i chose to escape to the boston harbor hotel. the staff was overly attentive to all of my needs and helped me overcome the trauma of the blackout crisis. i was made to feel at home and i found time to decompress over the fact that boston is most fashionable neighborhood was plunged into over -- hours of darkness. in fun times like summer this hotel has wonderful dining on the terrace facing the harbor and you can enjoy a variety of events that include summer jazz to classic movies on the waterfront promenade at the hotel week nights and weekends. more than a great hotel it is a place to rendezvous with friends for a wonderful night out on the town. planning your trip to boston? my pick is the boston harbor hotel because you will be pampered by the best hotel staff in boston. then come enjoy everything that the back bay has to offer in restaurants and shopping. you will love it all!',happy
id46706,' beautiful hotel with great friendly staff in a great location. the room we had was huge great bed and great bathroom. the staff and very friendly. free internet in the business centre. the location is great right behind the white house. it is also next to my newest favourite restaurant the old ebbit grill which is an absolute must. the rooms arent cheap but they are worth it.',happy
id46707,' other than location and good reception appearance they got it all wrong. the walls are paper thin so you hear people is conversations in the room next door. and seeing it is a pet friendly hotel it also means you get to enjoy the hound howling in the room next door waiting for its owners to return to their room. it gets worse...at six in the morning it sounds like the garbage removal truck parked in your room -keep the windows shut tight as the street noise is bad. the valet parking is $-- per day and you wait no less than -- min for your car to be brought around -my time is prescious i dont enjoy waiting and the valet attendant had a bad attitude to make things worse. they have a wine hour with this guy called nazz who plays horrible cheesy eighties porn tunes on his casio keyboard in the bohemian looking reception area. the restaurant took -- min to seat me and they werent even half full so ordered a red curry take out -turns out it was tofu peas and broccoli on a bed of pasta with a bit of spice which cost me $--! horrible but the pizza next door at fly is great and reasonably priced.',not_happy
id46708,' love the old ambience of this hotel. very convenient to anything downtown. walking distance. rooms were lovely and beds were very comfy. we were there for a family wedding and there were many gathering places in the hotel. elevators made us wait a good bit. staff was extremely helpful.',happy
id46709,' i need to lead off by stating we got an excellent rate for our stay on priceline. thus our stay was absolutely satisfactory for the amount we paid. however i bid the resort catagory on priceline and got this property. the use of the word resort for this property is not accurate. it is a hotel with a nice zero-entrance kiddie pool. the main pools are small and hot tub are small and average. though not a drinker i did notice that the pool side bar-snack bar was closed during the week days we were there in the middle of summer. the fire pits were nice but nothing exceptional. the rooms were typical and we seemed to pass a lot dirty room service trays in the halls that had been sitting for a period of time. we didnt have a bad experience but the criticism is valid as long as radisson continues to bill this property as a resort.',not_happy
id46710,' while i was there for a small weekend board meeting i would describe the bahia as a family resort hotel. it is close to sea world and other family oriented attractions. my taxi from the airport was $-- including tip. there is also a shuttle from the airport that makes multiple stops and is $-- per head. if you drive your own car you will be able to part for free near your room. while there is no taxi queue the hotel has an agreement with the local yellow cab to dispatch cabs on call. when i checked out to got to the airport the cab was there in about three minutes. the hotel also has an agreement with yellow cab for a flat $-- fare to the airport. while some of the family attractions are within walking distance the hotel will arrange shuttles or taxis to others or to shopping. my taxi dropped me under a port corcher and i entered a small neat reception area. this intimate area along with the cafe and lounge comprise the interior public spaces of the hotel. there was no real gathering spaces in which to meet other guests. i did find the guests open and welcoming in the cafe and lounge. check-in was ok. i did not have to wait. i was surprised that my credit card was put in an imprinter rather than just scanned and that i had to fill out my name and address. while it was not yet the check-in time and while there were a few people waiting for their rooms my room was ready. they offered help with my luggage but i did not use it. directions to my room were offered and clear. rooms open to the outside and the walk-ways were not covered. i happened to arrive on one of the -- days a year where that matters in southern california. the design and decor are north african but not too cutesy. the furnishings were ample and sturdy but not terribly creative. i had a parlor suite with a very large living and dining space and a small bedroom. there was a fully equipped kitchenette. there was a small range with oven. a refrigerator microwave coffee maker and toaster. there was even a garbage disposal. there was a sliding door to a full-size deck with two lounges. my room overlooked a small beach a small marina accomodating boats up to forty feet and beyond that the harbor. closet space was adequate for two for a few days but might have been tight for a family of four for a week. drawer space on the other hand was very good. the lavatory offered two bowls and a large mirror. there was a private room for the tub and the toilet. the shower was in-tub and offered the curved shower curtain bar that some of us have come to like. plumbing is modern hot water is ready and flow was good. there was a hair-dryer ironing board and iron. there was a telephone and a large flat-screen tv in both rooms. in addition to about -- tv channels both offered current-in-theater movies. the one in the living room had a keyboard and joy-stick for internet access and games. the hotel offers free wifi internet access in rooms conference rooms and public spaces. the access code was on my check-in sheet and was pointed our to me on check-in. it was difficult to guess but easy to remember. access coverage and speed were good i never saw a housekeeper but every time that i returned to the room everything was freshened and in its place. food was excellent portions generous and prices moderate. i ordered the wedge and rock shrimp macaroni and cheese. they offered to box what i left and i got a great lunch the next day. for families order family style. they serve in the bahia cafe with al fresco dining and the tangier lounge. i ate breakfast in the cafe (a little chilly and damp for al fresco that day) and dinner at the bar in the tangier. service was informal and personal. guests were gentile friendly and in resort attire. incidentally the tangier has antique belt-driven ceiling fans; a nice touch. there are guest washers and dryers and an outside valet offering one-day service but no on-premise laundry or dry cleaning. other amenities include spa swimming pool fitness center video arcade playground tennis shuffle board gift shop atm and business center. there is also a marina adjacent to be property that offers sailboats and powerboats for rental. the hotel operates a --deck paddle-wheel boat for dinner and harbor cruises. there is no charge but space is limited so ask for a ticket. for groups the catering was very good. we got everything we asked for promptly and unobtrusively. in addition to our four hour meeting we had a sit-down dinner for -- people. i had the prime rib served with salad potatoes carrots asparagus and dessert; excellent. one last word. there was adequate staff and active management. i enjoyed the gardens and the lighting. on one stroll i noticed that a ground light had been smashed. the next time i passed that spot the lamp had already been replaced. i call that attention to detail. i think that vacationing families will be pleased with the value and others comfortable.',happy
id46711,' my husband and i were both widowed and fortunate to find love a second time. we wanted a reception that would bring our families and long time friends together for a terrific party. the ace staff at the marriott made that happen for us. the sales manager susan really listened and put together a really good package. the wedding coordinator samanatha made lovely suggestions and went out of her way to make sure everything was perfect. room layout was and setup was elegant dance floor perfect. food outstanding. our families and friends young and old are still talking about the evening. thank you susan samantha and the full staff for making our day special and memorable.',happy
id46712,' good hotel situated with a subway station within walking distance. the only complaint is that the rooms have paper thin walls and doors. did not bother us too much but might be seen as a negative. breakfast was included in our room and exceeded our expectations since this is a hampton inn catering more towards business travelers who might only be interested in a quick bite. there are a few bars in the nearby seaport village for a quick dinner or a few beers.',happy
id46713,' i booked this hotel for a five day stay in september to celebrate our --th wedding anniversary. this turned out to be a great choice for a number of reasons. firstly the room was excellent and a good size for new york fresh and clean with the most comfortable bed we have ever slept in. the location was ideal with a subway station at the corner for trips uptown or downtown and easy access to the tour bus which stopped one block down in front of the waldorf. you are right in the middle of midtown and you can walk everywhere we both found the staff to be very helpful and accommodating especially the concierge who booked restaurants for us whenever we asked and provided recommendations to some excellent places. we found most people respond to a smile. the hotel is not large and as we were on the -th floor the views were not spectacular but by the time we got back we really did not care. could not comment on the eating facilities in the hotel as we ate out for every meal. there are a number of small cafés on each corner which serve breakfast so we tended to use these as you can watch life go by in this busy city. if you want a good base in an area with lots of restaurants and attractions within an easy walking distance then this is ideal. i cannot comment on the eating facilities in the hotel as we ate out for every meal. there are a number of small cafés on each corner which serve breakfast so we tended to use these as you can watch life go by in this busy city. if you want a good base in an area with lots of restaurants and attractions within an easy walking distance then this is ideal.',happy
id46714,' i found the hotel nice two room suits micro and frig. free breakfest was a plus not busy at all. maybe because it was the first weekend of dec. suttle service was also good. it was just - minn. walk to subway. you do not have to cross soccar field as there is a lighted side walk around edge of soccar field. was not worried to walk by myself at all. the only downside was the resturent. it was a little to expenive. since it was near airport you do not have much choise. no resturents near by. my wife injured her foot on trip to boston so she had to stay in her room the three days. so i gave it - stars if the prices of the resturent was a little cheeper i would have given it - stars.',happy
id46715,' hampton inns are not usually our thing but this place was great. we requested an early check-in after traveling all night and they got us in our room - hours early. the room was goodly size and attractive. everyone in the hotel was genuinely friendly and seemed to enjoy making our guest experience as good as possible. the location is also excellent central to lots of the best things in chicago.',happy
id46716,' stayed at xv beacon for a few nights at the start of april. we had a corner sweet which was a lovely large room great furnishings however the fire did not work. this was pointed out to us on arrival and we were told it would be fixed but it wasnt. it didnt particularly bother us as we had great weather during our stay and were out and about for most of the time. the road outside was quiet in the day but did seem noisey around -.-- am as i think rubbish was being collected. that may have been worse as we were on one of the lower floors and possibly we were light sleepers at that time of day having flown in from the uk. the bed was exceptionally comfortable. the staff are very helpful (other than the fire) and friendly. the hotel is lovely and its central location means that almost all of boston is within a short walk. we made use of the free car service on - of the - times we tried to use it the other times it was already booked so i suggest you get your requests in early.',happy
id46717,' rude staff. bathroom as well as kitchenette a bit grim. unbelievably horrendous breakfast served on polystyrene plates. fruit punch abhorrent. a money spinning gimmick which sullies the legacy of the king.',not_happy
id46718,' i have to travel very very frequently for uncle sam and i have stayed at doubletree in phoenix several times. the rooms are outstanding and the staff is always friendly and helpful. love the breakfast at belvedere is! it isnt fun to have to be on the road so much but staying here makes it a little less challenging because of how great the experience is.',happy
id46719,' having traveled all night with our - year old we had to wait almost one hour to check in. we were informed that this was unusual but we observed this situation on each of the - days we stayed there. we were upgraded to a luxury room and dread to think what the normal rooms must be like. the hotel is old and is in dire need of an upgrade. at $--- a night this is not good value for money even for nyc. the front desk receptionist when we finally got to her was very pleasant. the technical person was also very nice. the bell captain and his staff were not at all helpful rather clearly interested in the tip and not the service to customers..',not_happy
id46720,' overall: torn between - & - stars but try hard staff won me over in the end... used to stay here in property is radisson days so was curious to see the refit. staff were solid: no issues but slightly inexperienced for class of hotel: reception tried hard and were v pleasant housekeeping not quite friendly (but in fairness room and bathroom were utterly spotless) room service staff were just lovely. refit - mixed success! cosmetic job; charming but superficial hope fitting quality lasts through wear and tear suspect it wont! bathrooms left pretty much as they were nice though and work perfectly with the rooms. good water pressure. same fab views same ultra noisy ac! didnt get the lobby seating area blocks it up too much. elevator delays minor irritation but no more. room service still from rustic kitchen next door we loved the food but but classic american menu doesnt quite suit the new decor! location cant be beat; so hope that revere matures a little and goes with substance over style.',happy
id46721,' this is a good quiet hotel located on a mostly residential street close to dupont circle. like most boutique hotels youll find a modest lobby and lounge here and no in-house fitness facilities. the best part of topaz hands down is the friendly staff. but the building itself feels a little run down despite the obvious investment in wall and floor coverings and furnishings that kimpton made when they took over this property. the quality of food here is also pretty average to mediocre. for me one who loves kimpton hotels i highly recommend staying at the palomar instead. it is just a few blocks away (off dupont circle) and a far better experience in nearly every way. ive stayed at the palomar in dc three times in the past year or two and wish i had done so on this last trip as well.',not_happy
id46722,' a lovely hotel amazing service and views and abundance of fantastic restaurants and activities within short walking distance. on a very steep hill so wear flats or other walking shoes.',happy
id46723,' stayed with my husband and our - daughters. we had adjacent rooms connected by a private bathroom. the front desk was amazing at check in and with advice on where to eat. our rooms were clean and comfortable queen for my husband and myself and the adjoining room had - twin beds for our girls. we were in close walking distance to pike place and many restaurants. i had emailed the hotel before our stay with a few questions and they were so prompt and polite i was sold their service is way above average.',happy
id46724,' a group of us check in to this bed and breakfast every winter for the ciaa basketball tournament in charlotte. we love it because there is no fighting for a parking space or long wait for elevators. all of the rooms are different and they are very spacious with a living area. the breakfast was excellent with quality meats fresh fruit eggs-homemade quiche and muffins. this is an older bed and breakfast but i would highly recommend it! it is not in the middle of downtown but still close enough to the bobcats arena and southpartk mall. my only complaint is when we forgot to check-out we were charged $-- for keys... even though i told them i would mail them the next business day. there are no bellmen so expect to park your own car and carry your own bags. the rooms were a little chilly in the morning but small space heaters are placed in each room. no plasma tv is here...just a small television in the siting area and not the bedroom. most beds are queens and i only saw one king bed. my bathroom was small and had no spacetop for my toiletry bag. spa robes were a nice touch. management leaves at --pm so dont expect someone to answer a call to the front desk. a free newspaper is dropped off every morning.',happy
id46725,' as part of a tour of western usa a group of six of us stayed in this hotel.it is actually situated in the korean district. it seemed to be a good location from which to travel to the various parts of the city and the coast. the hotel has been owned by other well known hotel chains prior to the present owners.the reception are was very opulent and clean but the bedrooms could do with decorating. the breakfast buffet was excellent and good value at around -- dollars each.we ate in the bar one evening and though a bit expensive and a limited choice it was still nice food.just a few blocks down the road [left when stepping out onto the front of the hotel] is a little pub called hms bounty.this was very cosy and the food delicious and reasonable. overall i would say this hotel was ok and would stay here again.',not_happy
id46726,' this hotel is up to conrad standards for sure. we were able to check in early after taking train from ord (-- min). hotel allowed us to check in stored out bags and took a walk for about an hour before receiving a call from front desk saying room was ready . returned to hotel around -:-- pm (even though room was ready much earlier). room was great: nice bed huge bathroom good features in room (tv stereo alarm clock etc). did not have much of a view from -th floor but nothing to complain about here you dont go to chicago to say in the room and stare out the window. however when you need to be in room it was extremely comfortable. like others have said: expensive but very nice. only minor complaint was double elevator to get to your room but who really cares about that for --- days?. notes: -very central location for downtown chicago -nicely appointed clean rooms huge bath upgrade to executive rm (no lounge) for hh gold status -breakfast vouchers -was able to check in early- by --:----pm. -good free wi-fi',happy
id46727,' when you book at this hotel wanting a river-walk view you will pay a premium price. my strong suggestion is do not take a room on the east side. we were in room --- listed as a view room. our view was of a very busy street with buses running all night long starting and stopping. if you leaned over the balcony you could see a tiny sliver of the river. not worth the upgrade cost or any cost for that matter. way too noisy to get a good night sleep. the staff were all wonderful the food outside on the river was excellent. just make sure you ask for the west side of the hotel.',not_happy
id46728,' i stayed at blackstone for a wedding. i booked the room - weeks in advance with the wedding planner & was given the wedding party rate . i asked for a double bed room being there were - sisters staying in room together. i was told there were no double bed rooms available only king & id have to wait upon check-in if a double was avail. weeks before our stay i called & asked for a double room replied to their automated email reminder of booking (anything they can do for us? extra towels pillows etc??) with the same double room request - else roll-a-way if stuck w-king bed - always told - no double rooms available... gotta wait until check in. i get to hotel pre-register @ --:--am... asked for double bed room....nope - none - zip. i asked if im stuck w-king - ill need a roll-a-way. the check-in clerk responded as if he was looking right through me saying there is a convention in town ill make sure youll get a roll-a-way. later @-pm checked in... asked for double bed room mentioned the wedding party ...nope same response blankly stated all double rooms taken....there is a convention in town etc.... no mention of roll-a-way - so i had to ask again for the roll-a-way for the king room. meanwhile my brother was checking in - who booked his room the night before.... he got a double bed room. peeved i took my issue to the father of the bride (who was shelling out huge $$ for the wedding at the blackstone) - who immediately went to the stone-faced - scripted convention in town excuse of a clerk.... father of bride discussed issue w-check-in clerk dropped the event planners name - and wa-la - suddenly they had a double room available. upon arrival of room.... father of bride & me examined room for completeness (it truely had two double beds) cleaniness etc... & deemed it acceptiable. upon use of the room..... we found only one skinny bar of soap to be used for sink and shower..... no top sheet on either bed... only down comforter and fitted sheet. i was suspious if they even changed the sheets. view was crap of a view of other hotel room windows skimpy towels and they charged $- per - liter bottle water that was placed next to the - cup per use coffee maker. how tacky (and tricky). sure they had marble bath room counters & floor marble tops on night stand a valet dresser crappy shower head (no water pressure) - big deal. the bed firmness was no better than a moderate priced hotel. no place to put your suitcase (other than the open shelved dresser - which only can hold a overnight size case). the final offense the (meh) check-in clerk... only activited one room card. we discovered the other card was not activated when trying to get into the room..... having to wake the sister who used the activated card and was already in bed sound asleep. we pounded on the door to no avail.... finally a maintenance man walked by asking if we needed help..... he tried the key.... nope.... he walkie - talkies someone - who didnt know what to do.... finally i suggested he use the floor house phone to contact front desk.... who then called the room - to wake my sister.... who then opened the door. no one offered to send up a activated key card . they had no problem calling the room - waking a guest . as a professional hospitality business - you would think the notion of reactivating a key card & immediately running it up to us - without disturbing a guest would be something they would suggest first.',not_happy
id46729,' comfortable room friendly staff wonderful location. i would stay there again.',happy
id46730,' stayed here due to the location and proximity to my business. lobby and bar are beautiful rooms were clean but very basic. hotel staff was present at best. if you asked they would help you but dont expect any above and beyond service.',not_happy
id46731,' we stayed at the copley plaza for a medical meeting last fall. it has a beautiful lobby and guest services were okay for restaurants reservations tours etc. the room was clean but very small. the bathroom was ridiculously small with a toilet on an angle which made it difficult to find at night! the tv remote didnt work as well as the tv. there was no internet service in the room either wireless or ethernet. everyone was in the lobby trying find a place to sit to use their computers. we were there for five uncomfortable nights.',not_happy
id46732,' we are a family of - and stayed here for - nights. we were looking for a room that could fit all - of us at a reasonable price. the cosmopolitan fit that bill. we stayed in a room with - queen size beds and a sofa bed. from previous reviews i was concerned about noise but our room was inside away from the street and was very quiet even when there was jackhammering going on outside! however this meant we only had a small window looking out at brick walls in the central courtyard - but then we didnt spend much time in the room anyway! also the room was quite hot meaning that we had to have the air conditioner going all night. it must be sweltering in the summer. i found the size of the room to be quite adequate even the bathroom. we had a second vanity basin outside of the bathroom which was helpful. eg one of us could clean our teeth or get a drink of water while someone was else was in the bathroom. the staff were quite friendly and when i requested an extra towel and pillow they arrived within minutes. the room appeared quite clean. the subway is right outside the hotel and it is within walking distance of the downtown attractions.',happy
id46733,' from check-in to check out i wasnt disappointed. rooms are spotless and large. all amenities top to bottom are high-quality. there is nothing like that brand-new feel! service was friendly and available. bar had a great scene. cant wait until the italian restaurant opens. stayed overnight for business but cant wait to bring the wife next time. great location for midtown access. thumbs up all the way!',happy
id46734,' while located adjacent to i---w the room was quiet. plenty of living space but the desk area could use better lighting. excellent continental breakfast with both hot and cold items. in an area with easy access to major highways and restaurants.',happy
id46735,' was making arrangements for my sisters travel and received awesome customer service. staff and management went out of their way to meet the needs of my sister and i. would recommend to everyone to stay here',happy
id46736,' i stay in this hotel several times each year for business purposes. the beds are standard size but are comfortable. the room is clean the gym is functional and the breakfast is sufficient and tasty. they have recently upgraded to flat screen tvs which is nice. overall a good place to stay.',happy
id46737,' we spent three nights at the monaco at the end of our tour of california and it was great. the room was great smaller than other american hotels but what you might expect in a city both the bedroom and the bathroom were decorated to a high standard. the evening wine hour was a great idea which other hotel chains should consider offering. it is a great way to relax and meet other travellers and the wii was also a nice touch. the hors dourvres that accompanied the wine were also great. all the staff we encountered were very friendly and helpful. they couldnt do enough for you. uk hotel chains should learn from the success of the kimpton hotels. whilst in san francisco we had dinner at the cheesecake factory on the top floor of macy is. i cant recommend this enough - great value and a high standard of food together with great views of union square and friendly staff. you have to try it!',happy
id46738,' i have stayed here for over two years and the team here knows about service and taking care of the customer. it has all the facilties you need and want--excellent in house restaurant--top notch breakfast buffet each day. they make you feel welcome and i am to reward them with loyalty...i do not stay any place else in the area after staying here.',happy
id46739,' i have to say when i first opened the door i was a little disappointed with the size of the room. typical ri with a kitchen living room etc.. however the best part was when i laid down in bed. it was the most comfortable bed and bedding that i have experienced in quite awhile even better than a westin!',happy
id46740,' we really enjoyed this hotel for a number of reasons. the check-in was swift and personable the room although a bit far from the elevator was larger than we expected form a large city hotel and the room worked perfectly. one of the downsides of frequent travel is that eventually you only notice what is broken and in this hotel nothing was. they obviously place a high priority on keeping guests and checking in with you to ensure that you are. i suspect that those who object to parking fees have never stayed at a large city hotel since they seemed the same to us as most places.',happy
id46741,' i typically dont spend the money to stay at - and - star hotels. however this trip i was attending a conference next door at the convention center and it was the most logical choice. upon arrival i was pleasantly greeted by a staff member who made me feel welcome as i awaited check in. my room had a nice bay view with a walk out balcony and a couple of chairs to relax in. the room itself was pleasant albeit not huge. furnishings were adequate but not noteworthy. the bed was extremely comfortable with plenty of pillows to suit anyone is needs. the bell staff was extremely helpful in retrieving some trunks that had been left for me prior to my arrival. they even offerred to help me transport them to the convention center which i politely declined. i discovered the hard way that if you decide to go down to the lobby gift shop late at night to get a snack make sure you bring lots of cash. a couple small snack items and a pepsi was over $--.--.....ouch! the same $-.-- pepsi could be obtained at the vending machines on each floor for $-.-- i found out after the fact. the breakfast buffet at the restaurant in the north tower was tasty and a chef would prepare eggs to your liking if you were so inclined. i opted ahead of time not to bring my laptop since i find it ridiculous to have to pay $--.-- a day just for internet access. i also opted to not get a rental car since parking charges are extravagent. a shuttle from and to the airport is $--.-- round trip. everything else i did was within walking didtance of the hotel. overall i had a fine stay. staff is very friendly and helpful. there are plenty of amenities (most of which i didnt partake of).....lounges restaurants fitness areas etc etc. on site that would offer just about anything one would require.',happy
id46742,' friendly staff great rooms great price for all the amenities. would give it a - except for one thing the walls are so thin you can hear everything in the adjacent rooms. on one side of us we were awakened at -:-- in the morning by the news on the television in the next room. it was so loud i actually thought my wife had turned on the tv when i first woke up. and then at around -:--am we could hear the entire conversation of the couple in the other room next to us.',happy
id46743,' we had a wonderful fourth of july stay! the staff was extremely helpful with our bags and reading the subway maps. we loved the variety at the breakfast buffet. we were in a perfect location for times square the theatres and central park and a straight line on the subway to all the sites! we will definitely be back.',happy
id46744,' friendly staff from doorman to management! definitely recommend it. great location subway is at the corner. walking distance to great restaurants too! will definitely go back and stay there whenever in nyc!',happy
id46745,' i was very impressed with the service the staff was very helpful. i really liked the cleanliness of my room the beds were very comfortable i could have slept all day. i was not about having to pay for the continental breakfast and the $--.-- deposit for the ammenities. but overall i liked the hotel i would definetly recommend this hotel to friends and family that are traveling. i wasnt able to visit the fitness but i might next time. i liked the cleanliness of the bathrooms as well and the fact that they had enough towels. i would definitley reserve at this hotel again.',happy
id46746,' the pros: location pleasant staff beautiful views clean room lots of towels room service food was expensive (with all the add-on fees) but very fresh and tasty the cons: -) when reserving the room months ago i asked for a quiet room but was put across from the elevators. while they werent too noisy many customers were. as others have said this is an older hotel with inadequate sound insulation. -) i was told i was being given a room with no bathtub. as i was staying only one night i said no problem. however i discovered later that the old bathroom was designed very poorly. because of the position of the shower handle and its being a single handle to control both water flow and temperature and--because it had no bath--no ability to direct the water anywhere other than through the shower head it was impossible to turn on the water and adjust the temperature without being drenched in cold water first. there was no shower stall with no divider from the rest of the bath. the floor was not sloped properly toward either of the two drains so it was impossible to keep the water from covering the entire floor. ive never run into this even when staying in much lower priced properties or those in less developed countries. the room desperately needed a bath update and redesign. -) didnt like the soft mattress or the lack of top sheets. since i would be very surprised if a duvet were sterilized after each use i dont like not having a sheet that is easily sterilized between the duvet and me. the linens on of the two beds in the room were smelly. fortunately the other bed was not smelly. -) smaller amenities issues--these are things that even low-end hotels do better to make guests comfortable and reduce the stress of travel: all the amenities seemed spartan and old-outdated for this range of hotel. as many others have complained there is an internet charge. the mini-fridge is so mini you can barely fit in a small dish and there is no microwave. the coffee maker was odd and had no carafe (you had to put a cup under the spout) and made only a single serving. instructions for nearly everything in the room including the coffeemaker and phone were written in such tiny type that even with my glasses that correct to better than ----- didnt enable me to read some of them. so i would not recommend this hotel unless (a) you get a steep discount and (b) there are rooms in the hotel that may have been updated beyond what this one was and you are willing to push to get one i would look elsewhere.',not_happy
id46747,' we stayed at the rex for four nights and found it a great base to see san francisco. it is close to union square and the cable cars and a fairly easy walk up to chinatown and north beach. the staff were very helpful giving us us good dinner suggestions and directions to various sights. the free class of wine in the evening is also a bonus as is the free wifi in all the rooms. it is very good value we paid for three nights and got the fourth free. the only minor complaint i would have is that the room was very hot and the air con was very loud to leave on during the night.',happy
id46748,' only stayed here for one night - but was very impressed with almost everything about the hotel - it is superb. the room was very spacious and well-equipped. the bed was very comfortable providing a desperately needed sleep! the views across the harbour are excellent. staff were extremely helpful. all in all a great place and one which i hope to revisit.',happy
id46749,' i stayed at hotel for - night for conference visit. room was ready when i arrived (--.--) and the reception staff was more than helpful. room was clean and tidy. i reserved queen bed room and that is what i got. everything was there as it was on internet. breakfast was ok good choice but nothing special. my room was cleaned every day and towels were changed. so if i come again to dc this is my hotel',happy
id46750,' let me start by saying that i usually do not stay in hotels this expensive. however i have had the opportunity to stay at a few others of this calibur and found the allerton to be more refined than the others. i disovered the allerton through groupon (and thus could afford to stay here in the first place). i was intrigued by the idea of staying in a historical hotel because i love to learn more about chicago is history every time i go. we got a king junior suite and it was absolutely stunning and very comfortable. the room was a perfect blend of -- is era decor with modern amenities. the bed was very comfortable and we had two tvs and a couch in our room as well (however our friends did not get the same couch and -nd tv even though they also bought the groupon). the location was perfect for sight seeing and our room even had a partial view of michigan avenue. it sounds trivial but i was surprised that the mini bar was no more expensive than food or drinks in an airport. there were two small negatives: one of the hotel staff members was a little gruff at the front desk but the others were very cordial and helpful. secondly dont forget to factor in the cost of parking. i was lead to believe that parking was included when i made the reservation but i could have just misunderstood. a full day of parking is $-- but there is a lovely motor lounge with helpful valets and bellhops so you dont have to wait for your car in the cold. if you can afford it i think the allerton is totally worth it. it was great for a romantic weekend away!',happy
id46751,' this is a very nice hotel in the cherry creek area of denver. it is pretty quiet and you can walk to great spots like the cherry cricket (best burgers in denver) and whole foods. the rooms lobby and hotel are clean and new. staff is great. only room for improvement is dated and tired cardio equipment which is in major need of updating and-or repairing.',happy
id46752,' when i booked a night at this laquinta i knew it was an older hotel but i assumed that laquinta had updated and kept it clean. to start with the shower and sink had a lot of hairs in them and that was nasty - definitely not been cleaned. the sheets had several stains on them. the furniture was old and outdated. the bed was not comfortable. the complimentary breakfast consisted of waffles fruit and cereal - that is all - alot less than at other hotels ive stayed at - no choices. i would not stay here again.',not_happy
id46753,' i was here for a week part business part pleasure the hotel is in a very good location uptown and downtown both within walking distance - although id still recommend a subway pass or your feet will hurt after a day or two! only one block down to the subway on -th avenue. room was very decent size and had everything you would expect! the staff were helpful with queries and were always available to help regardless what time of day. the breakfast service was decent although could have had more choice but very healthy options. i was only disappointed by the lack of pancakes! would definitely go back.',happy
id46754,' we stayed here for three nights around the end of march. the style is a mixture of contemporary and art deco and manages to convey a feeling of understated class with a relaxed atmosphere. we stayed on the fifteenth floor and had a view out onto -th avenue. plenty of hustle and bustle going on outside ---- but we were never disturbed by this as the soundproofing is excellent. the staff were very friendly and our maid even left us a thankyou note for the tip we left her each day. the location is excellent for the broadway theatres along with plenty of restaurants and shops. the olive garden is right underneath the hotel (hotel starts on -nd floor) and there is a great juice bar called jambas next door. also handy is the main stop for the gray line open top bus tours (just across the street). we found this very handy for seeing pretty much the whole of manhattan in a short period. the subway station is also next door. the rockefeller center is a couple of blocks away so is easily walkable. the top of the rock is a must-do visit. all-in-all we found our stay very enjoyable with the hotel providing a comfortable and friendly stay with a touch of class in a great central location.',happy
id46755,' myself and my two kids stayed here the night before flying out of jacksonville. the hotel was very clean. the room was spacious and had a fridge microwave and flat screen tv. kids liked the pool and whirlpool. bed were very comfortable. breakfast was awsome....eggs sausage biscuts and gravy pancakes as well as the other normal fare. we will be staying here again.',happy
id46756,' beautiful hotel located on the corner of hollywood walk of fame and great shopping-restraunts. hotel is beautiful had the outdoor heated pool on the -th floor with spa-exercise. wonderful staff prestons restaraunt on the -rd floor was reasonably priced and food was great. we stayed two nights and my daughter and had the best time and thru priceline.com we got a great rate. i will stay here next time.',happy
id46757,' front desk staff very helpful and pleasant. room was clean and nice size. ac good. tv great. linens sufficient. good value for the money. close enough to everything. breakfast adequate. coffee good. table by pool area. parking good.',happy
id46758,' i stayed at this hotel during our trip to jacksonville for the gator bowl. front desk staff was wonderful. very friendly. very helpful suggesting area restaraunts etc. the lobby-atrium area is clean and was very festive with fans of both florida state and wvu throughout and well behaved. gift shop is ample for last minute needs or cute little momentos and the staff in there were very friendly as well. we ate at the hotel restaraunt the first nite...food was good. my only complaint was that it was very very cold in there. we all (including the men) had to wear coats while eating. in there defense it was unusually cold in jacksonville that weekend but they should have adjusted the temp inside to a more comfortable level as it was impossible to actually kick back and enjoy the meal and company with everyones teeth chattering. requests to turn the heat up were not honored. elevators are fast and there are plenty of them so we never had to wait even thought the hotel was at capacity. as for our rooms...it was a king suite. the rooms are definately older and not to the standards of most embassy suites that i have stayed in. they were clean though. no complaints there. comfortable sitting area and nice bar area which was nice for the bowl game atmosphere and hanging out with friends. the one complaint in that area was the pullout couch.. the bed frame was completely broken..the metal bar was snapped in half which caused a nasty scratch when pulling it out....called the front and requested a new couch which they arranged the next day.. we had to prop the mattress up with extra pillows the first nite but it worked. the couch was replaced the next day while we were gone as promised. bedroom was spacious and bed was very comfortable. nice sitting area in there to do makeup etc. froze the first nite because we could not get the heat to work. maintenance came up the next morning and flipped the heat on in our room.. that is a concern.. it is either heat or airconditioning.. no in between and you cannot switch between the two yourself. maintenance must come up and do that. cant speak about the breakfast buffett as it was always closed or they were cleaning up when we got down there. so we had to go out to breakfast each day. my only suggestions to the hotel management would be to update the interior decor in the rooms .. it is well past time. new carpet paint linens chairs etc. your guests deserve it and it would make a huge difference! also amp up your programs when the bowl games are going on. would have loved to have some activities pep rallies etc at the hotel..it would have been a blast!',not_happy
id46759,' we arrived on wed june---- rooms were ready but not very clean.one bed had hair on it doorknob to connecting door was loose mildew in bathroom ceiling not to mention that the beds were very small furniture outdated...i reported to front desk i beleive his name was eric that the tub faucet drips and water does not turn completely offalso i left a note in room for hsk to report it never got fixed.we were there with our church youth trip i work in a hotel and i look for the cleanliness @every hotel i stay in the hair dryers were full of dirt and hair seems as though room had not been stayed in a while it was on the --th floor room ---- maint-hsk need to do a general cleaning of rooms this is unacceptable for a full service hotel the area is nice but rooms are not what you expect when you walk in....we stayed -nights',not_happy
id46760,' recently spent two nights at the muse while attending ny comic con. our room was lovely and well-appointed as was the bathroom. loccitaine amenities were a delightful addition to the latter as was the upgraded amenity bag containing toothpaste hairgel etc (i may have gotten this because i am a kimpton in-touch member). this was definitely one of the most spacious rooms in which ive stayed in ny and was a welcome respite after a long drive from boston (night -) and an even longer day at the convention (night -). district the restaurant in the hotel has delicious food but the service leaves something to be desired to be honest. while the individual servers were pleasant enough while waiting on us when we were seated near the kitchen we were privvy to a variety of loud arguments amongst staff members. additionally apparently district doesnt serve mixed drinks in spite of the fact that the hotel bar is a stone is throw away and you *can* have restaurant food in the bar! very odd... the front desk staff and concierges barbara and stephen deserve additional kudos for their wonderfully personalized service and attention to detail. i will definitely stay at the muse again and i would encourage anyone looking for a little oasis of calm and class in the middle of times square to do the same!',happy
id46761,' a breeze from the start! early check in. room as requested . comfortable clean rooms. low noise level. the best way to describe this hotel is service service service. our included breakfast buffet was great. every staff member was willing and ready to be of assistance. a refreshing way to go about your day. management at this location well done. the hotel was close to -th and congress. two fun areas to visit. we didnt feel the -- extra dollars a day upgrade fee to look at water was worth it. the only reasons i gave - stars was the bathrooms were outdated. part of the business i know but still yet dated. would return for a stay in a heart beat. thank you. major props to swb staff. thank you!',happy
id46762,' bathroom in my $--- a night executive suite was smaller than the bathroom on many cruise-ships and way smaller than the bathroom on the amtrak acela i took to get to boston. in the omni parker house executive suite bathroom: to wash your face or brush your teeth you had to stand with one leg on or in the toilet ... or ... you had to stand outside of the bathroom and reach in to use the sink. to close the door of the bathroom (with you in the bathroom) you had to stand on or in the toilet. i found these conditions to be sub-human unacceptable had the room-rate been $-- a night. i felt deceived by the hotel is website and other embellished marketing materials that make a tired run down noisy has-been hotel seem like something grand and glorious.',not_happy
id46763,' we recently stayed at the sheraton new york and loved the location. it is the perfect proximity to times square -th avenue broadway and central park. the hotel was recently renovated and has nice amenities to boot. we have stayed at the ritz carlton central park nyc hilton w times square the marriott marquis the waldorf the hudson the renaissance times square the crown plaza and many others but loved this location best. outstanding value - definitely would go back!',happy
id46764,' this is our go-to place in seattle and as we prefer to stay in smaller boutique hotels rather than the big corporate hotels the vintage park meets our needs. we book a weekend stay every --- months and we always have a wonderful relaxing stay. the service rooms and location all make this a five star hotel! the wine reception each afternoon often highlights a variety of washington wines and is a nice way to meet other travellers. the restaurant tulio is a great place for lunch or dinner as well.',happy
id46765,' hotel is a good value at $----night. room was spacious well furnished clean. mattresses and pillows were super comfy. circulator bus stop right in front of hotel - minutes for $- to city center. or -- minute walk. neighbourhood is nice seems like recently had an uplift. renovated arena stage safeway supermarket starbucks cvs. i recommend this place to the budget travelers.',not_happy
id46766,' this hotel was very nice and elegantly simple. clean and really nice decor. the beds and bedding were amazingly comfortable. there were some minor things that needed to be better but overall i was pleased. one of the minor things which was actually a huge inconvenience for me was the fact that my room did not have the ipod station dock that was promised. on the website it clearly states that all rooms have these and when i asked the front desk about it they said that they are in the process of putting them in. the service (valet bartendar etc) was great and the hotel is very close to the tourist sites. beware all rooms do not have a view of the capitol and i would definitely avoid the high cost of the room service. there are too many nice restaurants outside of the hotel to eat at. would i stay here again? probably especially if i caught a great sale again.',happy
id46767,' im a guy who travels all over the country and stays in a variety of hotels. while i love the four seasons and the fairmont im fine with the holiday inn express too. so im traveling from the east coast to san jose for business for a week and my wife and - yr. old son are traveling with me. recognizing that we will getting into san jose late i decided to find a hotel near the airport so we could get a good nights sleep before heading up to san francisco for a couple days of sightseeing. i was assured transfers from airport to hotel would be no problem as the hotel has a shuttle. upon arrival at the airport i called for the shuttle....first red flag: you know the board with the phone in baggage claim where you can choose from the airport hotels and call for info? well the clarion was not included in the list...so i called on my cell phone and assured the shuttle would be there to pick me up in -- min and i was instructed to go outside to the pick up area....-- minutes later while my wife and infant son sat in the cold and - phone calls to the hotel the shuttle finally showed up. no apologies. so we drive to the hotel - it is not an airport hotel as far as location is involved. now im not that particular but the hotel lobby is a dump. the other reviews about the front desk staff trying to stick you is correct. i paid $-- for rooms and anything over $-- was overpriced. if youre into the motel style accomodations where there are no interior corridors or hallways and your door opens onto a walkway or balcony or where you have to haul all your luggage up stairs or if you enjoy a good prostitution ring then this hotel is your kind of place! my room along with my business partners rooms had a peculiarly terrible smell and the staff would do nothing about it. throughout the night there were vagrants walking around the grounds and at - am someone who did not appear to be a guest at the hotel unless it was a guest by the hour was walking around on the balcony outside our room. while im sure if i stayed longer at this location i would have much more to write im not chancing my health or the health and well-being of my family and were leaving as soon as we can get out. take it from a guy who stays in all kinds of accomodations dont stay in this property. the holiday inn is across the street and looks like the waldorf compared to this place. if youre looking for a true airport hotel - try the courtyard marriott which is right outside the airport grounds. and good shuttle service - i watched every other hotel shuttle pass - or - times before our shuttle ever showed up. definitely not clarion quality.',not_happy
id46768,' this is the dirtiest hotel i have ever stayed in. if the rooms and bedding where as clean as the lobby no problem but this place is so dirty i started to write a serious complaint to the health department. sham on you marriott!',not_happy
id46769,' my husband and i stayed in this hotel during a business trip. the location on --rd st. and lexington avenue is incomparable. our room had a queen sized bed. there was very little street noise on the --th floor. it was fairly small is is to be expected in nyc. it was also a little pricey which was to be expected. although our reservation said internet service would be $--.---day we were charged $--.--. overall the room was reasonably clean but we opened the cabinet in which the refrigerator was enclosed and it was covered with dust. also the bath tub drain which was covered in a prior guest is hair was left on the side of the tub. the front desk staff was a little haughty until i reported the tub hair. all in all id stay at this hotel again.',not_happy
id46770,' we had booked the hotel with the hotel direct we also contacted them too book a transfer to and from the airport costing $--- one way and $--- another. we did this as it was our first time in new york and wanted everything to go as smooth as possible. there was a lady there ready and waiting as soon as we came out of the airport and then a car when arriving at the hotel it looked amazing. they took our bags and walked us to the towers part of the hotel. we had booked a standard room but in the towers part of the hotel the lady on reception susan was extremly helpful and upgraded us to a suite! rooms was out of this world bed was massive and very comfy desk seating area huge tv bathroom with - sinks bath and separate shower. but the best of all the view over looking st patricks cathedrale saks the rockafeller centre and the ice skating rink! amazing we just wanted to seat and look at the view definatly worth the money just for the view!! dont take any toiletries with you we are given toothbrushes toothpaste shaving items shampoo conditionar body lotion and shower gel which even if you have used it once they restock this everyday!! we were entitled to a free american breakfast which you could have in your room or in the hotel restaurant area we had it in our room. there was a big choice eggs sausage muffins pancakes hote chocolate coffee fruit everything. the butler would bring this to your room with the new york times and lay it out ready for you. all in all the hotel was lovely and there is nothing to fault with it everybody is helpful kind and friendly and these bad reviews on here just ignore them and definatly stay in this hotel.',happy
id46771,' i absolutely love this hotel. as one who works in a hotel i was thoroughly impressed with the service i recieved throughout my stay. all of the management staff is wonderful the food options are some of the best ive seen and all the staff is friendly and willing to help. it is located on a quiet part of the riverwalk but not far from the bustling nighlife. to mention a few outstanding service providers omar in zocca is and erik in banquets were extremely accomodating to my picky tastes in food. i also had the chance to work with jennifer and eva from sales and they are some very sweet and professional women. overall this stay was wonderful and i had a great time during my visit to san antonio much to the credit of this hotel.',happy
id46772,' made reservations online...showed up at -pm...room wasnt ready the prices were not as quoted online (orbitz) and they had us booked for one day less. so off to a bad start but things turned around quickly. the staff was friendly and helpful. we were given a room overlooking the pool. my kids are - and - and with the hotel being almost enclosed it was comforting to let them run free just a bit in the enclosed area. nothing too fance i assure you but worth the money. only blocks from the river walk entrance....you are not going to be on the river walk but you are also not going to spend $---.-- per night. we had a wonderful time in san antonio....by the way get to know the trolley system as it picks you up right at the hotel...it took as several days to figure this out but once we did we used it all day long!',not_happy
id46773,' we booked the hotel solamar over two months in advance. i specifically told them we wanted a room with a nice view and would be celebrating our anniversary. when we arrived the valet guys were awesome probably the nicest sweetest and friendliest guys in sd. we told them that we were just checking in and would not pay $-- to park there. when we went to check in i mentioned to the front desk agent that we wanted some kind of view since it was a special occasion. she said she would try then gave us a room with a city view. we went up to our room on the fifth floor and i was totally disappointed our view was of the roof a brick wall and a-c. i mentioned it when we checked out but the tall girl could care less. on a good note the hotel was centrally located to everything in the gaslamp we walked everywhere and parked up the street two blocks for $-- overnight parking great deal. the room was nice and comfortable but has no drawers to put stuff away maybe thats how boutique hotels are but i usually stay at marriotts and they always have drawers. will return to gaslamp since the restaurants are awesome but will stay at the omni or marriott. would not recommened this hotel unless you want to stay up all night with people coming in at -:-- am drunk and screaming thru the halls. the coffee and wine that the hotel offers is nice.',not_happy
id46774,' we stayed here for - nights. after reading about the other reviews i was a bit nervous about the size of the rooms so tried to prepare myself. we also booked our room on the -th floor as we did not want the noise from the bar...and how lucky we did!! the bar was rented out on - occassions while we were there for a private party and they were loud! the first impression of our room was good. i imagined it much smaller. we had enough room to store our suitcases on the floor but the wardrobe was small. we only hung up essential items. bed was comfy bathroom was small...it could do with an update our sink had a hairline crack which did not make it look nice. we did not have a problem with the door keys there is a small arrow on the card which shows the way you have to use it. the aircon in the room was very noisy which was suprising for ny where everything is airconditioned. we only turned it on when we left the room. there are air con units on the side of the building as well which humm but this is ny and it is noisy. some of the staff were really friendly especially the cleaners and door staff but the rest were pretty unfriendly. i`m not sure if that was the ny mentality though... the location of the hotel is fab....it is - seconds walk from times square and we could see the m&m billboard from our room. the lobby area looks nice and shiny the lift is slow but again we went prepared and did not mind walking down the stairs a few times instead. would i return?---yes with an upgrade would i recommend?-- probably again only with an upgrade.',not_happy
id46775,' the prime plus point for this hotel is the location right by the gate to china town. a couple of blockas from union square. price superb staff also superb. though the rooms were as little sparten they were spacious and comfortable. just some advice though do not get a room ending in -- i.e --- --- etc as these are right by the luift shaft which is noisey. we had this for the -st night and the following day requested a room change. this the staff were more than helpful; in doing.',happy
id46776,' my husband daughter some friends and i went to memphis for a weekend of blues and bbq. the highlight of the weekend---oddly enough---was the hotel! the music historical sites and food (outside the hotel) in memphis were wonderful of course but everyone in our party of experienced world & business travelers was most impressed with the hotel. from the moment you enter this beautiful luxurious hotel you know you are going to be taken care of. the madison truly has mixed european luxury standards with southern hospitality. the staff was friendly competent and eager to please. the rooms were just as lovely as they looked on-line. our --th floor river-view suite was very picturesque . . . and clean. the bed was more comfortable than mine at home and everyone in my party said the same. the in-room dining was a surprising culinary experience. grill -- provides a fantastic breakfast (complimentary continental & a la carte) dessert and well staffed and stocked bar. we did not order from the lunch or dinner menus but they looked fantastic. we attended a mother is day brunch in the hotel and were stunned by the borderline psychic service of the grill -- staff the quality of the fare and the presence of many locals. it is a good sign for your hotel is restaurant if it is a dining choice for locals i think. the roof-top patio over-looking the mississippi was gorgeous. when the roof-top bar wasnt open we purchased drinks at grill -- downstairs and took them up to the roof. it was a very pleasant and serene place to escape from the sounds of the city. we had a very nice time in memphis and were already talking about our next blues & bbq weekend. guess where well stay!',happy
id46777,' wow wow wow what a great experience. from the moment we pulled up we were treated like we were the only guest in the hotel. this is how focused they are on taking care of their guest. trust me id observed as they were hosting a repeat oil convention while we were staying there and everyone i spoke with had nothing but great things to say about this resort. the staff is so friendly warm and attentive that you just want to stay on the resort and be pampered by them. check in was awesome our room was overlooking the lake just so peaceful.this staff is empowered to wow guest. the asst. front office manager dan speulda sent us up a nice amenity and hand written note which was a very nice touch. we had the great pleasure of dealing with hailey at the spa. she took time to show us around and explain the services before we made our appointments. she is a rare gem and the spa was awesome wonderful service. the pool area is like a resort in it self the staff out there was great making sure everyone was taken care of. later when we went back to our room i needed to iron a shirt before going out. unfortunately it stained my shirt. i called downstairs to report within - minutes the housekeeping manager chris was at my door with a brand new iron not even out of the box and a container of stain remover to work on my shirt. she also called to have the iron cover replaced. wow that is service recovery!!!! chris said she needed a little time to work on my shirt. when we came back there was a hand written apology note from her stating she was unable to get the stain out. she informed me the director of rooms had already been informed and to stop at the desk the next morning and how ever i wanted to be compensated they would be more than to assist. i had the pleasure of meeting with mike the director of rooms and was very gracious and sorry. i ended up taking a shirt from the gift shop which over exceeded the cost and it was there pleasure to give it to me. my friend and i hated to leave this is truly enlighted hospitality and this visit will be one of my best memories. thanks to the entire staff for taking such great care of us.',happy
id46778,' the hyatt regency in downtown baltimore maryland sets itself apart in the level of service offered to its guests. in addition to being a great property the focus is on the customer! on my flight that day my laptop computer screen was damaged. it was unusable and i was faced with a very important business meeting the next day and no way to present without an immediate investment. although late in the evening the hyatt took care of me with a chord to attach my computer to the tv. they arranged for me to stay in exactly the room i needed and helped me to have a great meeting. what i was impressed by is although my requests were unusual they listened and really responded. everyone i met at the hotel on staff were interested if there was something i needed. they were busy at the hotel but the staff were always smiling and willing to help.',happy
id46779,' hotel is stunningly decorated. the nightly cost is pretty crazy expensive although not so much when compared to other hotels in the area. the standard size rooms are sort of small for what youd expect for the price. buuut they are beautifully designed with great views of the city.service in the tea room was lackluster. we had to repeatedly search out the waiter for service. however front desk service was fantastic.',happy
id46780,' unexpectedly pleased with my recent stay at t--. it is a refreshingly high value modern hotel experience with all the key amenities located in an older pacific beach- mission beach setting. this part of town can be dicey but was cleaned up and given a fresh lease on life for the --st century. i really enjoyed the food despite the noisy weeked bar scene. the kitchen delivered exceptional dishes breakfast through dinner. the only hiccup-reconstituted oj!! all told a great spot great food great service and certainly well under value for the experience. added bonus...pet friendly for your well mannered animal companion. love the blowy drapes surrounding the deck-and the groovy outdoor fireplace overlooking the beach and crystal pier.',happy
id46781,' the room was quite spacious for manhattan with a nice bathroom and a very good desk setup that looked out over the park. the rooftop pool was gorgeous and had amazing views. no street noise at all on the --th floor. we used points for the stay but i wouldnt have felt terrible about paying the $------- asking price.',happy
id46782,' i began my love affair with kimpton hotels - years ago with the hotel monaco in portland. i have since traveled to both kimptons in portland and all - in seattle. this crazy rushed world simply slows down to a friendly welcoming pace once you walk through the front door. the style elegance comfort and customer service prove that traveling can be a five start experience! i recently filled out an online comment form and mentioned a very minor detail...and within a day i had an unexpected personal response with an instant remedy for my concern. it is personal touches like that that make me a loyal follower! our springer spaniel maggie clementine travels with us about half of our visits and the pet friendly atmosphere is priceless! our whole family will always recommend kimpton hotels! thank you!!',happy
id46783,' we stayed at the roosevelt hotel for - nights recently. little things when put together added up to my disappointment. it was like an efficiency-expert who didnt care about customer satisfaction came in and told them how they could cut corners. here goes: im used to free wi-fi in hotels... it was something like $---day--maybe that is to be expected in all hotels in nyc? i dont know. even so i can see a couple of bucks but $-- a day? there were stains on the carpets (milk?) and bedspreads (ink?) (not a huge deal i guess if everything else is great but i had higher expectations). no coffee maker in the room--i cant remember the last hotel i was in that didnt offer this. the room had styrofoam cups instead of glasses--styrofoam cups? really? if i had a coffee maker id understand but what if i want to have some wine? they cant have glasses in the rooms? the lampshades werent big enough to cover the energy-efficient flourescent light bulbs so we had glare in our eyes- until wed turn them off (then it was too dark). there were (i believe) - elevators which sounds like a lot but really isnt when youre talking about so many rooms. many days it was a long wait to get an elevator. the ice machine was broken on our floor (-th) and on the floor above us (-th) it was working on the floor above that though--we took the stairs to get to it. i could understand if i was staying at a low-price chain hotel but i expected more from a place that bills itself as the grand dame of madison ave.',not_happy
id46784,' recently on a trip to usa myself and - other familys were victim of credit fraud from the hotel. myself $---- was skimmed. which made the rest of our holiday money wise extremly tight. i would not recommend this hotel just for the fact i wouldnt want this to happen to anybody else.',not_happy
id46785,' stayed here for - nights in april business trip. the rooms are clean comfortable and silent. we got a room on the --st floor - you can have a shower with a beautiful view of ny from the large window in the bathroom. there was an ipad in the room providing information and concierge services. service was great from the doorman to the concierge. i needed help with some packages sent in the name of another person by mistake and the staff found them in just a few minutes. the doorman was extremely helpful running almost a block to hail a cab for us when we left. i would stay there again for sure.',happy
id46786,' we stayed here for a three day conference at the moscone conf. center. we loved it. it is old san francisco but remodeled clean and very comfortable. friendly front desk willing to help at all times. right in the heart of the trolley system and close to johnny foley is irish pub & restaurant which has great food! and atmosphere. a town square-park about half a block away had music or art shows each night to wander through. just a trolley ride away from wharf -- which also has great food and a really cool arcade museum which is a must see!',happy
id46787,' the front desk staff made diligent efforts to allow us an early check-in. that is a tremendous help for us who flew red-eye from coast to coast. she is professional efficient and cordial. the hotel is of easy access to many venues and locations. albeit it is situated on a very busy street the space behind its turn-stile entrance is void of any hustle-bustles. the room is quiet neat and clean and the bed comfy. we heartily enjoyed our stay there for a long weekend.',happy
id46788,' we are a mature couple who wanted a hotel not far from the tourist sites. we found this hotel for a very good deal a special offer and we enjoyed very much our stay: very good value for money. the hotel is at about -- mins walk from the white house situated in the elegant thomas circle. we preferred not to use public transportation but the hotel is not far from a metro station or bus stop. all kinds of restaurants in the area. the room was large very clean the bed comfortable. free internet access. very useful coffee maker with coffee-tea and complimentary bottles of water and ice in the evening. the reception staff were very friendly and helpful. it was a very good choice and we recommend this hotel mainly for its location at reasonable distance from the tourist attractions but also for the very good services.',happy
id46789,' ive found days inn hotels to be reliable - clean and really good values. the days inn at lincoln park is a really nice hotel. dont expect - star luxury; just clean nicely furnished rooms at very reasonable prices. a really good choice -',happy
id46790,' omg! this was an awesome mini vacation. the hotel was clean the beds were comfortable and the activities for the kids were endless. this is one of the best resort that is family geared and still stays atop of the cleanliness and friendliness of the staff. kuddos to everyone!!!',happy
id46791,' we arrived a day late. i had informed them in advance to minimise any problems but still checking in was a nightmare. i didnt want a twin room which they called a double so we asked to be moved. this was our first mistake. they relocated us to another building and king size room. very average room but that is what one expects from holiday inn. we went out sight- seeing and just before we retired to bed we notced that we had an ant infestation! we did a midnight flit as we were moved to another room - identicle but no ants. the beach building as it is called- i cant think why has a denny is in the lobby (where america eats apparently) which was handy for fresh milk for the in-room coffee-maker but the food is dreadful. everything about this hotel was unpleasant. please avoid this hotel. i would not like anyone else to experience the problems we had. san francisco is a truly wonderful city. dont let your accommodation ruin your trip.',not_happy
id46792,' this was our first trip to dc. the embassy suites was perfectly situated. about a -- minute walk from the white house and half an hour to the mall. i really wish we had these all suite hotels in the uk. the breakfast was decent and sets you up for the day. the room was spacious and clean. the concierge was helpful. if it was only myself and my wife then i am fairly certain that we could stay in nicer places at the money embassy suites charge. travelling as a family it really cannot be beaten.',happy
id46793,' the driskill is in a great location for walking around downtown austin from the capitol to the bridge to see the bats fly at night-you only have to walk -- --- minutes. there are many great restaurants located nearby and of course the revelry of -th street is right outside. i found the lobby to be stunning and the bar downstairs to be nicely decorated along with very complimentary lighting. the rooms have high ceilings and are well appointed. the decor of the rooms kinda flows with the age of the hotel. the elevators are very slow and small-im sure this also has to do with the age of the hotel. my weekend stay was unevenful until i woke up at -am the first night with water leaking from the ceiling onto the bathroom floor. i alerted the front desk who promptly sent maintenance up. i spoke to the maintenace guy who said he had turned the water off upstairs. i also on my own had to call the front desk and they offered to move me to a different room. my friend did not wish to move because she wasnt feeling well and just wanted to go back to sleep. so i declined the offer. later in the morning i decided that $---.--+ a night was not worth it and decided to move to another hotel. when checking out i was shocked when i was not offered a discounted rate. i mentioned this to the ----- year old manning the front desk and she said that they had offered me another room and i had declined. which was true but i usually dont have to switch hotel rooms at -am in the morning because the ceiling is leaking water. i mentioned this to her and she said she was sorry for the inconvienance. maybe i should have asked to speak to the manager but i really just wanted to go somewhere else to take a shower because our bathroom smelled bad and i definitely wasnt going to stay there another night. i know this probably doesnt usually happen there but it could have been handled more professionally. i usually spend - weekends a month in austin and have found other options to meet and exceed my expectatons-for a whole lot less. to be fair i hear they have a new manger now who is supposed to be at the top of his game. i hope that is the case.',not_happy
id46794,' we decided to take a spur of the moment trip to san jose unfortunately we got stuck in a traffic mess that took - hours to clear up and that landed us in san jose at -am and to top it off there was a convention in the area and every hotel was fully booked. ended up staying here for $-- and we were only there from -am to -- am ! it was horrible i didnt even want to take my shoes off or even sleep on the bed but the bed was cleaner than the floor thank goodness. i now plan my trips far ahead of time !',not_happy
id46795,' the hotel was wonderful room was splendid service was unbelievable and the location was perfect. we could not have made a better choice of hotel. we enjoyed every moment of our stay.',happy
id46796,' great location; hip and trendy interior; nicely appointed rooms. free internet access in your room! really appreciate the fact that they recognize those serving in our military with special deals! we requested a room away from the elevators and stairs and our request was met ---%!',happy
id46797,' it appears this hotel has been recently converted to a holiday inn expres. i think that they did an amazing job with this conversion. it is very modern and very clean! the breakfast was very typical of any holiday inn express which was great! the convenient freeway access made our travles around san diego great. i would definately stay here again.',happy
id46798,' this hotel gave us everything we needed without breaking the bank. we went to a wedding at navy pier so really didnt need anything but a place to sleep. we didnt check out the pool as we didnt have time. the room and bed was comfortable and clean. it included a microwave refrigerator and coffee maker. starbucks and another restaurant were right around the corner so it didnt matter that there wasnt a restaurant right in the hotel. if i had to come back i woulid definately check this hotel out again',happy
id46799,' this hotel has a few positives: - immediate proximity to the washington convention center (but not that close to main tourist attractions though with the exception of chinatown which is located a couple of blocks away). - a great and stylish lobby with various lounge areas and a nice area equipped with several sofas and bookshelves (despite the presence of a starbucks and a junk food store; those unfortunately make the whole thing look a bit like a low-key shopping mall…). - comfortable beds and pillows. - a welcoming staff. besides the bed the rooms are however more than disappointing… very basic and standard (a carbon copy of any marriott courtyard room…) – standard furniture with no particular style noisy and ineffective air conditioning very basic and slightly run down bathroom (very old fashioned tiles no separate shower – a simple showerhead in the bathroom and a curtain…) no courtesy water bottles no minibar or espresso machine in the room no slippers no bathrobe no ipod docking station no central control of lights etc (my usual complaints about so many hotel rooms in the us…). my room was a reasonable size but one may wonder about the presence of two queen or king beds per room which could make sense in a family hotel but really not in a business hotel… only one bed but a sofa a table and a couple of armchairs would have been a much more effective use of the available space. finally they charge an outrageous --.-- usd per day for wifi access. this is really over the top considering the already excessive prices this hotel charges for the rooms. service at the hotel is restaurant was courteous but exceptionally slow.',not_happy
id46800,' we are relocating from sydney australia with two young children and this hotel has really been great. its not fancy but it is clean and a great location. everything is in walking distance that you would need . the upper west side is just lovely and very kid friendly. will recommend all my friends coming over to nyc to stay here.',happy
id46801,' pro is - room was great location very good most of the staff friendly................................ cons - kids everywhere tried to check in early the staff member like a robot stated three times that check in time was -:-- pm she took our cell phone number and said she would would call when the room was ready nobody called. a line of twenty five deep for cocktails and only - slow staff members asked the front services to arrange a super shuttle pick up and he gave me their web address and ----- number really is this the self service embassy suites the guest doesnt pay your salary?? i called down at the desk for a wake up call for -:-- am and never received a wake up call almost missed the super shuttle pick up that they wouldnt make the arrangements for...............i grade the stay a c at best.....sorry.',not_happy
id46802,' we stayed here for - nights the service was quite poor and the staff was not very welcoming. last week there was some event in the hotel and it was just packed and the hotel staff couldnt handle it very well. every time we wanted to use the elevator we had to wait - turns until we can get in. the room is not as new the amenities were standard and poor service in general for the price we paid per night. on the upside the location of this hotel must be one of the best ive been in - it is about - minutes walk to -th avenue and -- minutes to central park. it was very easy to get around and convenient to get around.',not_happy
id46803,' old crusty noisy - super cheap management that wont spend a dime to fix small things such as a broken toilet or a missing shower drain. the attitude seems to be we are centrally located and will always have customers take it or leave it .',not_happy
id46804,' we enjoyed our long weekend stay at this hotel. the location does remind us of hawaii with the wonderful weather palm trees and plantation shutters in our room and comfortable patio and pool overlooking some stunning yachts. the room was nicely decorated and the king size bed very comfortable. the personnel in the restaurant were very friendly. the front desk person at check-out was more friendly than the check-in clerk. our one glitch which was a major annoyance was the extremely sensitive sensor light system in the room (which we were never told about). whenever someone moved in the room one or two lights would go on and sometimes we could not turn them off. there were three identical unlabeled buttons for lights located in the same area of the room. it was your guess as to which one worked and which didnt. we discovered that one of the buttons had nothing to do with turning on or off the lights but was for a sensor system. we had to call for maintenance twice. we also wished there was a full-length mirror in the room.',happy
id46805,' my experince with this hotel started when i pulled over in my suv and was told that they cant park my vehicle in their parking garage because it is too high. i was directed to park it at the mariott hotel - blocks away. when i walked back to the hotel. i saw them park an suv just like mine for a guest because he is staying two nights. second was the front desk the manager gives every guest the meanest look his name is(baba)last is check in. check in is at -pm i get there at -pm and was told to wait until -pm. i when to see the museam and got back at -:-- i was told that the room is still not ready. the hotel is great for the price but the service is a big zero.',not_happy
id46806,' stayed for a few days in july with family. hotel is set up differently than most as buildings are separate from each other. the building we stayed in was across from building with reception desk etc. room was fairly clean and modern with nice bathroom and large flat screen tv. the beds are surrounded by a vinyl (or leather) rail which housekeeping forgot to clean. i did have to take a cloth and wipe something which had spilled and dried to the vinyl. scrubbed off easily and did not bother mentioning it as did not want to make a big deal but gross just the same. we did find the room to be quite small. the only chair was the one that came with the desk. the air conditioner was located right beside the head of one of the two double beds. a bit noisy when trying to sleep. we did pay for a harbour view room which was nice. (we were on the side of the building at the end closest to the water.) the problem was that we were on the ground level and the surrounding shrubs and bushes had not been pruned and obstructed a fair bit of the view. also it was lovely to be able to open the windows but there were no screens on them. we soon had a few flies so were not able to leave them open. i also noticed that the wallpaper in the corner of the bathroom was starting to peel. although these may seem like minor details they are all easy maintenance issues which should be addressed by a property charging these rates. valet parking was nice but not cheap. you cannot access the parking garage without the valet so make sure you remove everything you may need from your vehicle. we only had breakfast at the hotel one morning. it was fine but expensive for the quality. the best thing about this hotel as others have mentioned is the location. we were able to walk to most things. the dining options in the north end are wonderful. it is lovely to be near the water especially on a hot summer day. although there did not appear to be a dedicated concierge any recommendations from staff were always very good. would consider staying again next time were in boston.',not_happy
id46807,' we have stayed at this silver cloud location on several trips to seattle. it is comfortable and convenient to the capital hill area where you can find many restaurants and enjoy the beauty of volunteer park.',happy
id46808,' my wife & i stayed here with friends over the long memorial day weekend and had a great experience. the rooms are modern but comfortable the staff is attentive but not intrusive and while the hotel is not conveniently walkable from most seattle sights a free shuttle that leaves twice an hour will get you almost wherever you want to go. we appreciated the lake view (you have to pay a little extra for it) as you can see all of the sea planes take off & land on lake union and get nice sunsets to boot. while the free breakfast was the same each day you cant beat the price. we would stay here again without hesitation and recommend it highly.',happy
id46809,' we stayed in room --- and i totally agree with how amazing the view is it is truly breathtaking! saturday morning we decided to try the barton hill country restaurant and my fiance got the eggs benedict and he absolutely loved it. i am not a a big breakfast person so i asked if i could order something on the lunch menu and the chef allowed me so i ordered the club sandwich. the club sandwich wasnt tasteful at all. we decided to do the nature walk afterwards and it was actually a really nice view. we then went to the pool for the day and it was a beautiful day we then ordered some food by the pool and it definitely wasnt that great at all. my fiance and i arent very picky with food at all i promise. we then decided to go to the ---- wine bar for the happy hr and they definitely did not have great service at all. the waitress was very rude what we then found out is that they get a tip no matter how well they serve you so i guess they just dont really care. i will tell you the spa was amazing!! we had a couples massage and the service was awesome!! i cant express that enough!',not_happy
id46810,' we spent one night at the maxwell and wished we could have stayed there for the rest of our trip. the room was clean large and most of all extremely comfortable. the service was friendly and helpful from check-in to check-out – and we arrived at -:--am off a cruise ship. they offered to hold our luggage and gave us a wonderful map of the area. short walk to seattle center and the monorail to downtown made the location excellent for sightseeing in those two areas. we were renting a car the day we checked out and they helped us out by having the shuttle driver take us and our luggage to the rental car location – after holding our luggage the whole day after we had checked out. the lack of a hotel and area directory was a little odd to us but when we inquired we were told to just ask as many questions as we had and they would help us out – which they did. overall this is one of the nicest hotels we have stayed in and i would highly recommend it for your visit to seattle center and downtown.',happy
id46811,' the waldorf was fab great service lovely room and the location is excellent. felt like a film star walking about the lobby!!',happy
id46812,' the staff was very helpful especially hassan. he made sure we had maps great restaurant choices and extra information when necessary. the room was comfortable and convenient great arrangement for us because we had a baby in the group. the room was quiet a great sanctuary after a busy day on the mall. we walked to all the locations strolling the baby without any concerns. this hotel is the number one choice for a dc mini-vacation.',happy
id46813,' i absolutely love the w lakeshore. my wife and i actually got married at this hotel we loved it so much. from the moment you walk in youre surrounded by top notch modern amenities. although i do miss the sharks hanging at the entrance. the lobby could double as a night club it is so well appointed. the rooms are clean and elegant and if chicago was not such an awesome city to run out and explore i would never leave them. it is in a great location just a stones throw from all the best that chicago has to offer and the bars on the upper floors offer some of the best views around. i cant praise this hotel enough love it.',happy
id46814,' very nice b&b. beware lots of weddings on weekends in spring-summer. always a nice crowd but parties can be loud and can go late. dont hope to check in early since they are booked all summer long. it is all good but bring some patience with this place you will be happier and so will the staff.',happy
id46815,' my girlfriends and i stayed at the clarendon over the weekend so that we might enjoy some downtown phoenix fun and i have to say the time spent at the hotel was the highlight! definitely a unique laid-back and fun atmosphere and a great value! our favorite things.... -extremely friendly and cool staff (helped us locate some late-night snacks) -delicious sangria at the bar -the most comfortable beds and pillows ever -awesome outdoor beds- lounge chairs by the pool -walking distance to the light rail (for restaurant-bar access) -free parking',happy
id46816,' i stayed at other kimpton hotels before and that is why i booked the palomar directly on the kimpton website. a friend of mine who stayed there before recommended it to me as well. - weeks before my trip i got an email from kimpton that offered upgrades and so i got a one bed room suite with separate living room and bed room for only -- dollars a night more. i loved the room. the living room area had a flat screen tv a cozy purple couch that could be pulled out into a bed if needed a big office table and an extra blue sitting chair. the bed room had a a nice big king bed with another flat screen tv and a spacious closet including the signature leopard and zebra robes that i like. the bath room had a bath tub and extra make up area with large mirror. i travel alone but that should be a great feature for couples because it is enough space to share that bath room. i liked the location. right across the street is a nice little crepes places that has an awesome breakfast brunch crepe. but all kinds of other restaurants bars and cafes are right there. it is probably a better location for younger people and singles. overall a great experience. typically for kimpton the staff is young and friendly.',happy
id46817,' my wife was compelled to write the following after her recent mid-atlantic trip. note that she reserved the room under my best western int’l account which is at a platinum membership level. to their credit the bw georgetown apparently comp’ed the one-night stay without her requesting it when they realized how upset she was. her account: best western georgetown ruined our trip to washington dc and left me feeling like i had been deceived. my ---year old son and i had to be in baltimore on july -th. we were traveling from seattle and i decided to go one day early and spend more than i would normally pay to stay within walking distance of the national mall to watch the -th of july fireworks. i have always been happy with best westerns when traveling with my kids. the best western georgetown offered free breakfast and free wi-fi important factors in making my final decision to book an upgraded king suite (no --bed rooms were available) for $---. our air flight was delayed by - hours causing us to arrive at the hotel at about -:-- p.m. but we still had time to drop off our luggage and walk to the national mall. alas upon arrival i was informed that the room they had reserved for us had a broken air conditioner. but i was not to worry because they had reserved a room for us at their “sister hotel” one mile away. also they provided me with $-- toward cab fares recognizing that we would need to take a taxi to get to the national mall that evening. upon arriving at the second hotel i was informed that i would be charged $---day for parking. a phone call to bwg confirmed that they charge $---day. bwg offered to refund the second hotel $-- of the parking cost though i would still have to pay $--. we got to our room which was a small room with a queen size bed. back down to the front desk i went only to be told that bwg was refunding the second hotel for a basic room at the rate of $---. i made a second phone call to bwg to ask them why they were putting us up in basic room for $--- when i was paying them $--- (plus another $-- in taxes). the manager denied this saying that she had told the second hotel to put us in a more expensive room. (this denied by the desk at the second hotel.) we finally got into a satisfactory room just as the fireworks started two miles away. we ran downstairs and caught a cab only to find that as we got nearer to the mall the traffic came to a standstill. we got out some distance from the mall and tried to watch the fireworks which were obscured by buildings. disappointed and disgusted we left before the show ended catching a cab back to the hotel without seeing what we had come so far to see. the story did not end there. back at the second hotel i realized two things: first there would be a $--.-- charge for internet use and second the second hotel did not provide breakfast. i made a third phone call to bwg at --:-- p.m. complaining to the front desk and then to the manager. the manager said she would ask the second hotel to waive the internet fee (though i told her the second hotel said they could not do this as the hook up was provided by a -rd party provider). her “i’ll get right back to you” call came at --:-- after i had given up and gone to bed. she said she found out that the second hotel could not waive our internet fee (as i had tried to tell her) and that bwg would instead pay the entire $-- parking fee to make up for it. we were welcome to drive back to bwg park in their one-lane driveway and eat breakfast the next morning. i questioned several people about what happened to us and this is what i was told: some of the hotels in dc including bwg intentionally overbook their rooms. if you arrive late in the day some excuse is given for not having a room and arrangements are made for you to stay in another hotel with their apologies. not only were we moved to another hotel i had to make three phone calls to request that they arrange for a comparable room pay the extra parking and internet fees and provide breakfast. these things they should have done without my begging regardless of whether or not they were being honest with me. there is no excuse for this especially when you realize that they moved us to their “sister hotel”. surely bwg already knew of the extra charges since they send people to the second hotel frequently during the tourist season. the final straw broke when i learned that the second hotel has the same owner as bwg. i left dc feeling that not only had i been deceived i may have been the victim of “bait and switch”. if you’re lucky enough to have your reservation honored at bwg you may find that it is a nice hotel. i will never know because i refuse to stay in a hotel with so little regard for tired travelers who believe they actually have a confirmed reservation.',not_happy
id46818,' its a great place to stay if you like antique things and an eclectic feel! however me and my girlfriend didnt find it romantic at all... honestly i remember her saying it is cool but... it is kinda creeping me out. and the two real problems i had was the old school air condition that really didnt cool the room so we had to open a window... needless to mention it was pouring rain outside. the other real problem i had was that the only accessible power outlets were in the bathroom... so i had to leave my phone charging in the bathroom hoping that it wouldnt get knocked down into the toilet. oh and one more thing the bed wasnt comfy at all! for ---+ i would expect something more than they have to offer. we stayed - out of - night of our trip and stayed across the bay in emeryville even though we had to cross the bridge and pay a toll going into san fran. it was worth it and we saved quite a few bucks doing so.',not_happy
id46819,' this hotel meets the lofty expectations westin sets for itself. it sits right on the riverwalk but it gets better. the hotel is far enough away from the heart of the restaurants and night scene of the riverwalk so that you dont get the noise. but it is close enough at the same time that you can quickly stroll the river to the crowds. or just walk straight out the front and up a couple blocks to get to the action. the staff was very friendly. you felt like you could ask anyone a question and theyd help or provide some suggestions. the crowd here is a little more refined not the party crowd . rooms were fairly quiet. rooms were also very spacious plenty of room for a king bed comfortable seating area and room to walk around without touching anything. very clean southwestern decor not the usual floral of most hotels (westins arent usually floral anyway). bathroom very spacious. everything was like new clean. bedding was very plush and comfortable. large windows to catch the views. you pay to park but by day with in-out privileges. we did not eat here so i cant comment. westins are usually good but this is san antonio go out to eat. try mi tierra on the western part of downtown.',happy
id46820,' we live in the baltimore area and stayed at the mvh for - nights through a living social deal. we checked in after dinner on a friday evening with no problems. we received parking in their under garage as part of the deal with no problems in and out all weekend. i have an suv and it was tight but always a parking spot. the room was small with not a very nice view on the -th floor but we were out most of the weekend. the bed had to be smaller than a queen as advertised. the room was clean. nothing fancy. i asked for extra towels each day and they came quickly. the satellite tv was a bit fuzzy all weekend due to storms. breakfast was free. nothing fancy but ok. easy to get all over the city. overall it was ok. i probably would stay somewhere else next time.',not_happy
id46821,' this hotel is so convenient to lax - they have a shuttle and after a longhaul flight it is ideal to try to recover from the jetlag. staff are friendly and helpful and rooms are very comfortable - you can always get good online rates too.',happy
id46822,' stayed here for - days last week. very quiet area and equally as quiet in the hotel. comfortable beds with nice decor (no polyester bed covers here!). very clean. beautiful area in terms of history of new york but is quite far from the action . very safe area to walk around in day or night. didnt bother us as the subway is very close (several stations including wall street and bowling green). bought an unlimited pass which was great and got more than our money is worth! lots of good restaurants and cafeteria style places to get food. the continental breakfast is ok but if looking for a big breakfast there are definitely other places to check out. would definitely stay again as prices were great compared to overpriced rooms in the uptown or midtown areas. only took about -- minutes on the train to go from the southern tip of manhattan to times square area. if you are the type of person that needs to take regular breaks and go back to the hotel several times during the day this may not be the place for you.',happy
id46823,' i was skeptical to stay here at first because of all the mixed reviews. but with a great deal on priceline i just couldnt say no. the hotel staff was extremely courteous and to share their knowledge of the city. the roofdeck and lobby bars were cool but expensive (it is nyc get used to it). the room was small but large enough to stay in for a few nights without getting freaked out. overall this trip was great and if you want to stay in the perfect location (directly in between times square and central park) then stay at the dream. you have my reccomendation.',happy
id46824,' great services and fantastic food. all staff were pleasant and professional. will stay there again....',happy
id46825,' very friendly and helpful staff. not very convenient to the downtown area if you are using public transportation to get there. recommend paying the extra and using a taxi.',happy
id46826,' we stayed at this resort a year before and enjoyed it but this time i was disappointed. everything seemed good until i went to order a drink at the bar by the main pool and the bartender totally ignored me and took some other guys order before me then the next morning there was not any hot water and their accomadation was for us to take a shower in the spa center so we headed there and when we got there we saw a lady with an employee badge and we explained that we were told to go there by guest services and she looked at us like we did not belong and told us the water there was tepid and kept saying it was not going to be different from the room but when we got to the front desk of the fitness center the staff was much nicer and basically gave us the impression that lady was stupid. i dont know if this was because we are mexican or what? but i really felt out of place.',not_happy
id46827,' i have traveled in large cities like nyc la sf and have stayed at a wide range of hotels and have experienced a wide range from good to bad in service and the type of rooms. i have to say this place takes the cake on not looking nearly as nice as the pictures on their web site. they say they had a complete renovation in july of -- ok not even a year ago. then why was the furniture in our room busted stained with god knows what and the shower caulking was peeling and falling into the shower and floor. the sink and toilet had stains like rust on floor and around the faucets. the carpet in the room was thread bear with rips and holes in the middle of the room. the walls in the halls are scratched busted wood trims filthy looking doors etc. all of this combines to make a so called nice hotel have the appearence of a dump. for the prices they list you can find much much better elsewhere. i have pics and will post them later. if you are use to staying at cheap roadside hotels then this is your place you might think its a palace. but trust me its not. plus the staff was rude and not helpful from the doorman that ignored us on entry with our bags to the bar tender that took the cake or rude. i would say stay away from this hotel. oh we also had nail clippings in our bed sheets and the towels left a layer of linen like dust all over my body and in our hair. its riduculous that i coudlnt take a shower and dry off with a towel without being covered in a layer of white lint. plus on check in we asked for a room with a view they had plenty she said on entry we thought cool how lucky then upon entry to our room our view was of a fire escape.. nice job lady. sure she had a good laugh about that with her co-worker (slackers) .',not_happy
id46828,' ...unless you watt to go party every night from thursday to sunday. this is the hangover meets spring break. watch your step on saturday night when you want to go back to tour room : you may encounter very easy young girls or walk in disgusting substances on the floor. saturday afternoon on the top floor with swimming pool is just a sort of mtv beach party with a dj and girls dancing around. that is a real social experience of some american way of living i guess. hotel is very noisy as you can imagine. room service is just terrible : they just cannot get the right order. - times wrong out of - . car valet ... nice guys but amateurs. they need more than -- minutes to bring one car. one advise call from your room in advance ! you have to pay for wi-fi in your room. water bottles are not complementary either. i doubt i would go back there again.',not_happy
id46829,' good for a trip to wrigley easy --- block walk plenty of bars and good places to eat. the place is old but everything in that area is older. el was not a bother at all. i would stay here again if i was going to wrigley.',happy
id46830,' our stay at the james hotel was exceptional. we loved our accommodations so much we barely left the room. staff was very friendly and helpful. we will definitely be looking to return.',happy
id46831,' we all felt (-) our stay at seattle pacific hotel was overpriced the hotel needed renovations bad. the walls being re-painted would be a start. our room was barely clean lots of dust bunnies behind the night table and other furnature. there was even apples left in the night table drawer from (i hope) the last room renters. i compared notes with another hotel guest during our continental breakfast as the owner seemed to be studying each persons plates as they came back from the breakfast supply table. the other hotel guest and i both had the same story that the price for the room seemed to vary depending on who answered the phone during renovations. upon arrival we both found the hotel owner very aggressive when we had both questioned the price asking for a breakdown. yes this hotel is close to the space needle which may make you think the price should be higher. however other hotels were on par with price but better in quality. we-i have stayed at many hotels in usa mexico costa rica europe canada and throughout europe. lots of them were lower in star value but alot better then the seattle pacific hotel.',not_happy
id46832,' we pulled in front at -:-- pm on a busy friday --------. the excellent personnel took it from there - checked us in from the curb took our luggage & vehicle. everyone was just excellent. we were able to watch an excellent -th of july fireworks show over the river from the room. the task of having the pull-out sofa made up at --:-- pm was quickly and cheerfully completed. the omni and her personnel made us feel like we were in an excellent --star hotel. our visit could not have been better (unless it could have been free!). we will visit again...',happy
id46833,' i stay in this hotel june ---- . my overall stay was great! the hotel staff was all wonderful and very helpful. tanya jones at the front dest was very patient and very knowledgeable about the city and very eager to help not just me but every guest who was around the front desk asking millions of questions. the resturant staff was friendly and attentive. the location to downtown was about - blks but there was a shuttle you could ride for $-.-- that took you from the hotel to all the happenings of downtown. now the room. my room was clean air condintioning worked great and my biggest concern was the bathroom which i was pleanantly suprised it was brightclean and roomy. the shower was clean and the water worked good. my only issuse with my stay was the carpet it was very worn and clearly needs replacing which concerned me so i would not walk around the room without shoes. but overall my stay in this hotel was a good one. i felt safe comfortable and didnt feel like i was being robbed price wise. i would recommend this hotel if your traveling on a budget and need somewhere clean and affordable to stay.',not_happy
id46834,' hotel is a couple years old and in great shape. bed was very comfortable room was very clean and full breakfast was very good. staff was helpful and pickup from airport was convenient. cookies were great.',happy
id46835,' since i am new to the city and decided to move here out of nowhere coming from new york city i had to find a hotel to stay for a day or two until i found somewhere to actually live in. after going to holiday inn and figueroa hotel and getting the answer that no rooms were available the cab driver brought me to ritz milner. yes the room is small (-th floor) the bathroom small as well elevators are old (but work perfectly) staff has been nice to me and answered all my dumb questions about the area and la in general. havent tried their breakfast but i never eat in the morning. overall a good place to stay for the money i am spending.',not_happy
id46836,' my family stayed in this sleep inn on our summer vacation for a visit to sea world. we should have been tipped off that this place was badly in need of remodel when we noticed old mattresses being hauled out by staff as we waited for check in time. maybe that was a sign that they were beginning renovations- which we found were badly needed. the room was kind of small and dingy. there was peeling wallpaper in the bathroom and mold in the shower. i felt grossed out and didnt want my kids to walk on the floor barefoot. we were disappointed because we stayed in a sleep inn in west texas the was awesome- very roomy and clean. evidently the one in west texas was a newer one. sleep inn medical center northwest looks like it is seen it is share of guests. i wont stay in another sleep inn unless i find out it is newer. the breakfast was decent enough- your usual fair- crowded room of people- mostly families. it felt safe enough and the distance to sea world was decent. we chose this place thinking it might not be as used as some of the places closer to sea world but we werent pleased. you can probably do better for the money.',not_happy
id46837,' my family spent spring break at the new jw marriott desert ridge resort and spa in april. we have been to a number of wonderful hotels around the country and none of us can wait to return to this hotel. we stayed in one of the cloud club rooms which gave us access to additional amenities. if it is within your budget the additional cost is well worth the level of service and amenities (such as full breakfast snacks and beverages throughout the day evening appetizers and full open bar and dessert including specialized concierge services) provided and the cloud club staff could not be more helpful. the recreational offerings include several pools and a river pool with a slide that was great fun for us and for our teenage daughter and her friend. golf courses and services were first-rate. the spa which includes a terrific (and quiet!) pool as well as a spa restaurant offered excellent massages. we were less impressed with the manicure-pedicure services offered in the salon which were overpriced and lesser quality. rooms were spacious with balconies and the hotel staff was attentive; on the occasions that we made a special request we received immediate service. we at at roy is and the blue sage (breakfast and dinner) and found both to be extremely high quality with exceptional service. the appetizers that we sampled from the other hotel restaruants were excellent as well. i would highly recommend using the hotel is vacation planning services (check the hotel web site) in advance of your visit; we did and we received wonderful recreational dining and cultural recommendations and had all reservations made for us prior to our arrival. if you are looking for a bargain this hotel is not for you. if you are looking for an upscale high-quality experience with impressive retaurants spa and recreation make your reservation now!',happy
id46838,' we were guests at the soho grand hotel for new year is eve and attended their black and white party. first not everyone is dressed in black and white which they say they require. second not everyone is dressed in formal attire which they also say they require. third they will ask you to pay extra for reserved seating but they have none. therefore if you decide to attend the party dont feel that you need to heed to any dress code requirements--they do not enforce them. also dont pay for reserved seating because there is none. even without the party our experience was miserable. service was poor and they even us charged us to use the internet. i suggest you stay at a holiday inn express where at least the internet is free!',not_happy
id46839,' we stayed at the courtyard eastside in early december ----. the hotel was very nice and while average elsewhere the rooms were huge by ny city standards. we had a room on the --th floor on the north side facing --rd st and had a great view of the former citibank building and -rd ave. we arrived around -:-- pm on a workday so the valet was a bit backed up and nobody came out to unload our bags but otherwise there were no complaints about the staff and service. another important point is there is no pull off for the hotel at its entrance on -rd ave and there are only two temporary spaces on the street for check in. if you drive you may have to double park for a few minutes while you check in and get the valet. the room was solid and there was little noise from within the hotel or the street. and of course there are plenty of places to visit in nyc but for we irish americans pj clark is historic pub was less than a block north on -rd! it is guinness heaven!',not_happy
id46840,' i travel to nyc every other week for work. and depending on what is going on in the city that week a reasonable hotel in manhattan usually costs anywhere between $----$----night. last week i came upon pod -- @ $---night and i couldnt believe it but i decided to give it a try just for the heck of it. btw the hotel website was upfront about the fact that they were offering this rate because the hotel was still under construction and tv etc didnt work but that didnt bother me. pros - hard to beat price at $-- in manhattan you dont get anything - very clean new hotel - tv didnt work as expected but internet did and the speed was very decent - very functional clean bathroom with shower - walking distance to grand central station so everything is a subway ride away - construction was minimal and the most noticeable sign were just the scaffolding outside the entrance and fresh paint smell in stairwell etc - tv didnt work as expected but internet did - solid air conditioning that worked and could be controlled from the room cons - now this wasnt a con for me because i am a small frame -- but if you are a big person fitting into the shower or on the bed might pose challenges (i was in a double bed room) - double is probably going to be too small if you are a couple - if you carry big suitcases with you it might be a problem to store them in the room - there is no real closet space - no iron or ironing board - there is obviously no restaurant room service etc - great to crash for the night but if you like just lounging around in the hotel room all day this might start to feel a little claustrophobic in summary highly recommend staying there if you travel light and just want a modern minimalist yet extremely functional room to crash for the night after spending all day outside in the city.',happy
id46841,' we had a great time in nyc staying at the affinia gardens! very close to central park! staff was super friendly & helpful- jacqueline pedro joe jennifer were all super great! large rooms with separate bedrooms including a kitchen. my only complaint was the lack of supplies in the kitchen...could have used more pots pans cookie sheet etc. the hotel is quiet and very relaxing offers great amenities. loved being able to order the kitchen bites ahead of time & have our kitchen stocked with starter groceries upon arrival. alice is tea cup nearby offered wonderful breakfast & was kid-friendly! hotel has about - restaurants that will deliver to you & you can charge to your room. the hotel-arranged transportation was fantastic as well. they have baby cribs available if you are traveling with little ones. we loved affinia gardens! coffee & tea in the lobby.',happy
id46842,' nice rooms. staff polite. advertised free wi fi in lobby which was not available. good location near river.',happy
id46843,' after a weeks hard snowboarding we wanted somewhere to relax before our flight back to england. this new ritz-carlton did everything we wanted and more. from the moment the head doorman opened the door to our car to the moment we were waved off everything was perfect. check-in was quick and easy concierge couldnt be more helpful. in fact all the staff wanted to go out of their way to help. as for the room it was first class great bed and the bulargi soaps and shampoos in the bathroom were the icing on the cake should i return to denver there is only one place i will stay.',happy
id46844,' i booked the stay through priceline. i had never heard of it so i didnt know what to expect. i put in that i only wanted a four star hotel. no way should this be a four star hotel. the beds where comfortable and clean but extremly small. hallways were very small and dark. the elevators were so small that i could not get three people in it with their lugage ( each had one bag) great location and friendly staff. my biggest complaint was the room size and the size of the bathroom was ridiculously small.',not_happy
id46845,' we arrived late from the airport and were impressed with the desk service. we were given a map shown where and where not to go and given advice to go to a great little pub around the corner on polk with excellent food at a reasonable cost. no problems with the room the king bed was comfortable and for a downtown location quieter than might be expected. little noise from other customers of the hotel. the room was clean comfortable and adequate. i have been a traveller for --+ years and am demanding on a few levels. the castle inn met these expectations and i have no complaints. the staff was extremely friendly and helpful and the location was right for our sightseeing. staff stored our luggage and arranged shuttle pickup to the airport as well as booking us a tour of the city on our first day. this was excellent as well. all in all the hotel was as advertised and we would stay there again.',happy
id46846,' we stayed @ the library from -- december thru to - january ----. our first visit to new york! the first thing the impressed us was the location within easy walking distance of loads of sights and of course theatre land and times square! our room was on -- floor and a queen room. space was quite tight although the room was very well appointed. the bed was amazingly comfortable. wifi and ipod dock very much appreciated and also the british adapters actually part of the room! our bouquet of flowers was beatiful and remained perfect throughout our stay. there was quite a lot of street noise and a venetian blind on the window which let in the morning light. the room would benefit from something to block the light out. the house keeping was excellent always of a very high standard and plenty of toiletries left each day. the lighting in the bathroom was very good as were the mirrors (they never lie!) the breakfast room was always busy which didnt really matter to us as we liked to have breakfast in our room. there was no problem getting a tray to go. we popped in to the wine and cheese hour a couple of times but quite often fancied a beer so headed up to -- floor bookmarks which was always great. a great stop off too before heading off to bed after a day of new york sights and dinner! as its open to the public we got chatting to local people who were to talk about ny. we found the staff in reception incredibly helpful without exception. the bellboys were lovely too.our cars to and from the airport were organised through the hotel and worth the extra money if you wish to arrive and leave in style and comfort ! our flight was late evening and the guys happily stored our cases and ecouraged us come back to use the library if we got too cold sightseeing. nice touch. the library is a small hotel with big ideas which on ther whole work very well well!',happy
id46847,' this place was fantastic!! great breakfast! checkout at noon! clean! close to resturants and marsh grocery! i have nothing bad to say. there was a stain on the bedskirt! gross but i didnt go anywhere near it and i didnt have kiddos with me otherwise i would have complained. would like to go back with my husband sometime!',happy
id46848,' the fact that the hotel is generally very clean and the staff very nice. between - different pillows i could not find one that wasnt aweful and the bed was broken; it was one of those adjustable on each side but that didnt work and it was by far the most uncomfortable bed ever. also the draft thru the window (and its inside shutters which were closed) was so bad that it moved the fabric shower curtain.',not_happy
id46849,' i have stayed at the crowne plaza-downtown seattle for years whenever i travel to seattle. the downtown location is perfect. the hotel is spotless and the rooms are among the most comfortable hotels rooms i have ever experienced. as if that werent enough reason to stay at the crowne plaza there is one member of the front desk staff who has always welcomed me as though she is welcoming a guest into her home. it is the most wonderful experience especially on the few times ive arrived at the hotel at -:-- am after a long day of traveling. even though she sees me only once or sometimes twice a year she always remembers me. the only thing that would make this hotel better would be a sauna whirlpool and swimming pool. however the downtown ymca is only a short walk away and offers daypasses for about $--. i would recommend the crowne plaza-downtown seattle without hesitation.',happy
id46850,' staying at the metro was a highlight of my recent five-night trip to new york. i was there during an unusual spring snowstorm. however the location of the metro was perfect. it was near the empire state building and within walking distance of the theater district. the hotel had a wonderful breakfast every morning which kept overall expenses low. i requested a quiet room on an upper floor. my room was larger than i expected with a roomy closet. it was very clean and quiet. i look forward to going back.',happy
id46851,' this is a great hotel conveniently located to anything and everything fun to do in jacksonville! my family just spent two days there and we couldnt have been happier! the rooms are clean and well-furnished (spacious enough for two adults and two kids) with a mini-fridge and microwave. the bathroom is good size and the amenities they provide (shampoo conditioner lotion and mouthwash) are plentiful and come in very handy! the complimentary breakfast is great! they serve it every morning from -am until --am and offers a wide variety of items (each day the main items vary a bit but there is always fruit yogurt variety of muffins and cereal etc.). you get the picture - well worth staying in for this spread! the staff is extremely helpful and very friendly! the price was right (under $---) compared to the other locations charging the same (or close) and not offering nearly as much in the way of cleanliness and hospitality.',happy
id46852,' i travel with my company quite frequently and the service that i received from this hotel was amazing. while sitting down stairs the manager chris came over and not only did he make me a waffle but he heated the syrup and served it to me.',happy
id46853,' was booked there for a meeting. generally was pleased was greeted warmly and room was clean pleasant and in excellent condition. the staff was attentive though housekeeping was slow in cleaning the room one day but did get there in that later afternooon. bed was comfortable nice selection of pillows. convient to capitol hill and mall. art and soul restraunt was good.',happy
id46854,' everything was very clean. staff was very personable and helpful. free coffee in the lobby every morning.',happy
id46855,' we stayed at the palace prior to a nyc cruise departure. there was not one thing we did not like about this property. the location is fantastic; the hotel is within walking distance of many of ny’s most popular attractions. the room was clean comfortable and nicely decorated. we had an amazing view of st. patrick’s cathedral. all the staff could not have been more friendly and charming. ana at the front desk sent us a bottle of wine because it was our anniversary; very thoughtful and a complete surprise. we had only one minor problem; for some unexplained reason the (flat screen) tv would randomly turn off and would not turn on again. we took it as a sign we should be wasting our time watching tv in such an exciting place. this is a premier property and it is clear that the staff truly cares about the comfort of their guests and is committed to providing world class service.',happy
id46856,' although we live just an hour away we often spend the weekend in la. our second time at the sls turned out to be the perfect valentine is day get-away. another amazing meal at the bazaar and after enjoying our cocktails my choice - the delicious cotton candy mojito and my husband loves the nitrogen capirinha we didnt have to drive anywhere--we were already home. in the morning a short walk to joan is on third for breakfast and shopping at the beverly center. the parking is easy in and out the sls is centrally located whether heading west to santa monica or east to downtown. the hotel staff couldnt have been friendlier and willing to help. during our last stay i didnt have a chance to enjoy the well equiped fitness center but this time i took full advantage. the rooms are very modern a nice change from the more traditional hotel rooms in most hotels and we appreciate the high definition tv tucked away behind the mirrors. this hotel might not be for everyone but it is an experience we enjoy.',happy
id46857,' i stayed at the sheraton for a convention and found it very convenient to the convention center. it also has many good shops and restaurants conveniently located. the daily grill is the hotel restaurant and i found it to be good. i rated the cleanliness low because upon arrival there were some peanuts loose change and plastic clips from the previous people which clearly didnt get cleaned up by the housestaff...merely pushed up against the armoire. that said when i mentioned it to housekeeping they were extremely solicitous about it. i stayed on the -th floor next to the elevator (the hotel was packed due to the convention) but had no trouble with noise. higher floors may have a view of the bay since i could see it from a meeting room that was higher up then my own room. my room was spacious and the bathroom was nice. the carpet has seen better days but wasnt scary. you have to pay about $-- for cable internet but there is free wi fi in the lobby (when will some of these better hotels realize that they should get free wireless in the rooms?). regarding the shopping there is an h and m the flagship nordstrom store ann taylor eileen fischer and many other high end shops and regular stores around the hotel.',not_happy
id46858,' i was pleasantly surprised on a recent trip to charlotte. as a marriott gold elite member i stay in a lot of marriott hotels but the springhill in charlotte was one of the best i have been to. the staff is friendly helpful and fun. not only was the room very big for the price the staff had me laughing during each interaction especially at breakfast. i was treated as one of the family. as a frequent business traveler it is nice to experience something special. maybe it was just southern hospitality or maybe the springhill charlotte airport was just a little different.',happy
id46859,' this hotel is in a perfect location....close to everything for walkers.... lobby is nice and the baggage attendants are very friendly upon arrival. once in our room ahhhhhhh d i r t y !!!!! the beds were comfortable and linen was clean but our room had a kitchenette which our feet stuck to the floor the fridge had about a years worth of dust and grime on it and all of the vents and drapes were grey dirty and dusty. i think the only thing that is cleaned here are the bathrooms and the beds...... very noisy street location even though we were on the --th floor and could hear the room next to us party until -:-- in the morning after - phone calls to the front desk security finally asked them to shut up!!! we paid on average $----night for this hotel which was waaaaay toooooo much!!!!!',not_happy
id46860,' nice and affordable hotel. jami in the reception was very helpful and greeted us when we arrived. the room was big and had a kingsize bed kitchen with all appliances tv two desks and ac. the ac was a bit noisy but we didnt care that much. the room appeared clean! did not see any bed bugs! the nice girl in the reception called us after an hour to check if everything was fine in our room. good service! we are only staying for one night but would definitely stay here again. affordable big rooms nice staff!',happy
id46861,' this started out as a steal on priceline but the upgrade to a suite was greatly undersold at $---.--: --th floor concierge level with full breakfast included double-door entry suite with a loft and a great view of the dallas skyline. the desk clerk even called to find out if the suite was up to your expectations? yes indeed and then some.',happy
id46862,' staff was wonderful. motel was a good value for the money.',not_happy
id46863,' there is nothing spectacular about the park plaza. hower it is clean quiet and he staff are friendly and helpful. there is a coffee bean and a diner right next to it. the beds could use new pillows! the value is great. i came here after a sleepless night at another la hotel and this was a welcomed rest.',not_happy
id46864,' we stayed six nights here in one of the deluxe king rooms on the --th floor. our view was pretty good overlooking the city. our room was very adequate clean comfortable bed nice linens. we took advantage of the bountiful breakfast each morning and also enjoyed the evening snacks although be prepared for large crowds! they also have free soda and fresh popcorn which we enjoyed as a late night snack. all drury employees were friendly including the housekeepers security officers breakfast servers and desk personnel. take the elevator down to the riverwalk and enjoy the busy loop as well as the new extensions to the riverwalk. i printed our boarding passes from the computer located in the business center at no cost. we loved sitting on the --nd floor pool-lounge area at night with our drinks. the city lights were beautiful. i would recommend drury plaza and would stay here again if we return to san antonio for a few days of fun and relaxation.',happy
id46865,' we travelled to the hotel vitale as part of our honeymoon and really enjoyed our stay there. on arrival we found the staff friendly and when we got into our room we found a bottle of champagne on ice a box of chocolates and a card congratulating us. we also found that we had been upgraded to a corner room which had two floor to ceiling windows looking across the bay bridge and the embarcadero. the room was lovely and relaxing with plenty of room and there was a relaxing christmas cd playing on arrival which was a nice touch. there was no bath in the bathroom however i think other rooms do have baths and there was a huge shower with lots of lovely smelling toiletries. there were complimentary yoga session on the roof every morning (i never got up in time to attend!) and the overall feel of the hotel is trendy and laid back. we ate-drank in the hotel bar on thanksgiving day and the service and quality was excellent. location wise i really liked the hotel but it might not be for everyone as it is in the financial district and not in the tourist end. we found it easy to walk to most places and the sightseeing buses actually drop off-pick up quite near to the hotel so that would be a good option to get around. if we could change anything i would have liked to have had tea and coffee making facilities (though there are plenty of coffee houses around) but altogether we really enjoyed our stay at hotel vitale.',happy
id46866,' it is part of the starwood family of hotels. we had a western regional yamaha star motorcycle (that is a type of cruiser motorcycle btw like toyota camry or honda accord-you know a model of a make) convention type thingy going on from friday until sunday. the hotel allowed us to take up a goodly amount of their spacious parking lot for m-c vendors demo rides w-yamaha skills contests etc. we had the whole lounge area on friday night for a meet & greet and karaoke. the drink prices in the lounge werent too bad ($- for a coors light not bad for inside a hotel) and the grounds were pretty darn nice with a very clean pool and jacuzzi and two pitch & putt par - holes. they also have a coffee cart and a little gift shop with the usual analgesics toiletry items yada yada yada. the renovation project wasnt too bad although i heard from some folks who had been staying the week that the jackhammers were a bit much but we didnt hear anything. frankly for a hotel to put up with a bunch of bikers (well actually people with a median age of ----- riding cruisers and who pride themselves on safety first) is a pretty darn cool hotel in my opinion because around ---+ motorcycles parked in a parking lot usually kinda makes people a leetle bit apprehensive. fyi info- room service menu kinda pricey but arent they all? room was nice lots of storage shampoo and conditioner and bath bars and facial bars and hairdryer. refridge and microwave and coffee maker with seattle is best coffee and tazo tea (we didnt find the microwave until we opened up a cupboard looking for extra things to pack when leaving and it surprised us) citrus restaurant had a nice selection of breakfasts plus a nice breakfast buffet for $-----. on weekdays i guess they have an omelette bar but not on weekends. saw a flyer for a champagne sunday brunch but we had to leave & try to beat the rain-were on motorcycles remember? we were given free bottles of water in our room every day-that was a definitely nice touch. refridgerator was available and didnt have any of the usual overpriced drinks already inside. that was pretty cool! lounge had a popcorn machine & free popcorn for a snack-nice touch. they have a fitness center-didnt try it. the pool temp was pleasantly at around -- and the jacuzzi around ---. our group had one of the big rooms and we had the roast beef catered dinner with squash potatoes salad with olives feta cheese & - dressings rolls coffee chocolate cake - cash no-host bars & mic system. the roast beef wasnt that good frankly but again it is a catered meal in a hotel. i kinda wish our group guys couldve offered us a choice of beef or chicken or fish but oh well. just something to think about next year.',happy
id46867,' the location price and quality of the hotel were all fantastic. we were there for the tahitian noni leadership conference at radio city music hall and we were able to walk there and back with no problem. just make sure you have comfortable shoes with you as your will do a lot of walking. it is also close to times square theaters and the subway. the staff was very helpful and the rooms were very nice. we had a room on the top floor and what a great view. this was our first trip to new york but when we return we will definitely stay at the belvedere again. a little tip for food: although many of the nice restaurants are very expensive for dinner those same restuarants have the same great food and much lower prices for lunch.',happy
id46868,' we checked in and were greeted by a very friendly staff... room was beautiful and we were given a room overlooking the river...we enjoyed the lobby cocktail hour and the great spanish guitar music by fernando..his spanish guitar music was a perfect with the atmosphere of the hotel...pool area was great and so was the gym. overall great place to stay..',happy
id46869,' the professionalism was unmatched it was spotless very affordable. the rooftop bar with a view of the river so relaxing!!! but the little extras like turndown service candy and a nightcap waiting when we returned from dinner made it an amazing experience. thank you river inn we will be back',happy
id46870,' my wife and i stayed at the library hotel last week. our experience was excellent. the staff practically fell over one another trying to be helpful -- and they were in many ways but always without being intrusive. during our two night stay every encounter with hotel staff was perfect so we would say the strongest selling point for the hotel is service. nevertheless the physical plant merits comment. simply the public areas were stunning quite a surprise for such a small hotel. our room was a good size by new york standards with every necessity anticipated and provided right down to the bath robe and slippers. in terms of location we found the hotel to be far enough away from times square to be peaceful but close enough to be within walking distance. fifth avenue shopping was only a couple of blocks away as was bryant park a very pleasant place for an al fresco lunch and to watch the world go by. would we stay at the library again? you bet! we found the library to be a great read.',happy
id46871,' i was so impressed with the room -- very large and wonderful bed great claw footed tub and right on the water. the restaurant was amazing. i had to come to seattle for medical treatment and the hotel staff was considerate and gracious. highly recommend.',happy
id46872,' being from the midwest and knowing the chicago area this location so reminds me of rush and division streets! everything is within walking distance. night clubs restaurants pubs fast food and aaahhhhh ace wasabi is rock and roll sushi! it is just one of those areas that so many people dont get to enjoy because theyre in a fisherman’s wharf high rise hotel. unfortunately they dont get to meander through this great part of town and really enjoy the non-commercial areas of the city! as mentioned in earlier reviews parking is tight but we had a premium size vehicle and really had no problem. the walk ways on the upper floors are a little pitched and worn but the room was clean and we were fortunate to have a totally remodeled bathroom. who cares there isnt a continental breakfast? all we really did was park (free) showered and got dressed spent the night on the town and were up and out the next morning. a totally delightful evening! see we didn’t have to stay here…. we wanted to and made for a much better time in the city for a night and day!',happy
id46873,' i stayed at the crosby this week with two team members. weve already booked five of us in for a week in october based on a great first visit. the rooms are large for manhattan funky functional and comfortable. ipod docks heated towel racks turndown service a well-stocked mini bar two sinks in the bathroom and lots of peace and quiet. we used a meeting room for a day and a half and were with both the space and the service. ask one of the bartenders for a duke of perth: a divine creation. we did have one quirk with the restaurant. we werent able to sit in their gorgeous courtyard even though it was just after ten at night. noise by-laws which is understandable but still too bad. we also were unable to order food even from the small plates menu. when i asked if we could just have some bread and butter i was told that they threw it out. i confirmed that i could go to my room and order ---hour room service. we heartily accept that kitchens close but --pm seems a bit early in a metropolis like nyc. a small incident in an otherwise impeccable stay. absolutely fabulous concierge and door staff. there is a starbucks on the corner lots of good shops and restaurants and a running path one mile west just down houston to the piers. this is where well be staying from now on.',happy
id46874,' -st visit to nyc -- day thanksgiving weekend - this wasnt my -st hotel choice but wasnt disappointed. for $----night i got a -- ft x -- ft room to include a - ft x - ft bathroom twin bed desk and nightstand and tv with hbo -danishes bagels cereal',happy
id46875,' just returned from a nice stay at the gansevoort park. although a double was requested we were told they were sold out of that room category on check-in (-:--pm) but that we could upgrade for $-- more. we elected not to do that and stayed in a king room with a view of the alley (interestingly our friends had the same experience & pd for the upgrade). room was beautiful very comfortable bed nice amenities. only issue is that we were on the --th floor and it was impossible to sleep because of the noise from the rooftop bar. the location s great close to subway lines and in walking distance of many of the sites. would stay here again id just request a room on a lower level.',happy
id46876,' my husband and i stayed at the sheraton dallas hotel for our anniversary weekend feb. -----. the hotel is located downtown dallas and the location is convenient to the west end market area. i had booked the room online and actually called days before to make sure we received a king but was told by the person answering the phone that all room assignments were made at check-in. while checking in we were told they were putting us in a room with - queen beds. i asked if we could have a king and mentioned that we were there for our anniversary and the gentleman at the desk said no problem. but when we arrived at our room there was a problem. we were in the south tower that is not renovated and while the room seemed nice enough there was only one television and that was in the sitting area . while the sitting area is in the same room as the sleeping area the tv was so far far away there was no way we could see or hear the tv from the bed. we went back to the lobby (tried to call from the room but phone wont work) and asked for a room with a tv that could actually be viewed from the bed. we were told that the there were only queen beds in the renovated towers and that they didnt have any kings (not that there were just none available... he told us they didnt make any kings in the new areas a little unbelievable). we took a queen room and it was okay. definitely not a - star as advertised as i have stayed in nicer holiday inns but it was okay. wireless internet is available but at an additional charge ($-- per day i think) and i did not use it so i cant say if it works well or not. our major disappointment came at checkout when we were told that there would be over $-- in additional charges for parking. there was no street parking so hotel parking was the only option. there were no signs telling us the charges and we were never told about the cost until our card had been charged at checkout even though i had asked if there was a charge for parking during check-in and my husband said not i am sure they wont charge us for parking and the person checking us in just didnt answer . i would not stay here (or any sheraton for that matter) again.',not_happy
id46877,' when we checked in we were greeted by the most unfriendly person we met during our entire trip. our room reeked of some citrus cleaning product and leaving the door open (third floor room facing a wall) got rid of some of the irritating odor. we asked that the housekeeping staff not use it for the remainder of our three day stay and were advised that this was not possible so we opted for no room service at all other than clean towels. even after three days the smell still irritated our noses and throats. the unfriendly desk clerk was not on duty again during our stay. other personnel were friendly and helpful. rooms are small and noise coming from adjacent rooms was a problem. however all the cons were outweighed by the pros. the rooms were clean new mattresses made for comfortable beds free parking is a big plus free wi fi is available and you can walk to almost any place you would want to visit in the area. boudins is across the street and the countries oldest italian restaurant is three blocks away. would recommend that for the most for your dollar you seek out the wharf inn. lack of air conditioning in the rooms was not a problem and we were there during a hot spell.',happy
id46878,' having previously visited nyc on several occasions we knew the main tourist areas very well and chose this for it is slightly out of the way position. the hotel itself was nice; the room had a view of the empire state building and in general it was better than several other hotels we have been to. however the position at --th and lexington is just slightly too far out to visit the main tourist areas conveniently. it is not that it is miles away just that there isnt anything within a few blocks and every journey involved heading west towards -th avenue and beyond. by the third day this -- minute walk before the inevitable long walks in nyc started to grate a little. dont get me wrong the location isnt that bad but we like the location of the hotel to be central for what we do when were on holiday and this was just skewed to one side of the island. hotel is very nice staff were fine especially the concierge. rooms were nice and quite spacious. but i suppose next time i visit nyc ill look at staying at around --th and -th avenue area as that was probably our central point most of the time.',happy
id46879,' on the surface this place looks ok. clean grounds clean roomscomfortable beds. but actually checking in reveals a disaster. i want to blame the arrogantsnide gen mgr a mister robert schreier. but the guest relations people at corp level made me think their policy is to deceive and grab your money. like all red roofs the internet is barely functional and the lodgenet tv is channel sparse and a pain to use. on - occasions in one night there was no running water for --- hour at a time. the ac-heater did not work properly. i saw several live or dead cockroaches in my room. the ice maker on -rd floor didnt work the mgr was unaware and indifferent to all of it. we booked thru an agency and couldnt get a refund after check-in and the mgr rubbed our noses in it. if thats ok with you go for it. if not there is no reason to stay here there are perfectly acceptable options right down the street. by the way no continental breakfast and you pay extra to rent a fridge-microwave. the mgr is rude and arrogant. if you like to feel like someone duped you grabbed your money and laughed about it knowing corporate has his back this is your hotel. i live in hotels --- days-year and will never spend another nite in a red roof inn barring an apology and a refund. thank you for reading this.',not_happy
id46880,' my boyfriend and i stayed for three nights and were very pleased with our room with a king bed. we paid $-- a night. pros: as stated in other reviews the couple that owned the place were very friendly and helpful letting us know what areas to stay out of after dark and where some of the better tourist attractions are. the housekeeper was even friendly and was smiling every time we saw her. she seemed very sweet. the motel is in a great neighborhood and i never felt unsafe when walking around at night. the shower in the room was fantastic and large enough for two. the bed was really comfortable and smelled surprisingly good for a hotel bed. cons: the room smelled really really musty when we checked in but after about -- minutes i didnt notice it anymore and i never noticed it again during our stay. the free wi-fi was spotty at best and i dont think that the channel for hbo was ever on while we were there. i think they were having some technical issues though that im sure will be resolved eventually. the only major con was the parking. oh the parking. thank god my man is a good driver because the spots are _tiny_ and there are poles everywhere. some nights there were cars double parked in the lot because there werent enough spaces. if youre reasonably comfortable with difficult parking though dont let this discourage you from staying there. summary: if you can get a room for somewhere in the $----- price range id highly recommend a stay here. it is essentially a really nice motel so dont stay here if youre expect something amazingly spectacular. it made for a great home base to explore the city.',happy
id46881,' we got this hotel via hotwire via the - star ranking. it was amazing. quiet and luxurious room that sealed out the noise and light. most of the staff was very helpful.',happy
id46882,' this is a great hotel. it is in a fantastic location with easy access to restaurants newbury st and the common and they have a wine reception every evening! i most recently stayed here on business for - nights. i had requested a quiet room in advance and got it. check-in and -out were really efficient. the bedroom and bathroom were both really spacious and clean. staff were all friendly and efficient. all-in-all a really great place!',happy
id46883,' the last five or six reviews are a great set to figure out what this hotel is about. there is definitely something to be said for its phenomenal location in centre city at a reasonable price. alsothe staff are very friendly. however you definitely get what you pay for. the public areas look tired and have odd odors. the breakfast is hit or miss but struggles to keep things well stocked (particularly juices). if youre familiar with other holiday inn properties i would describe this as a pre-renovated holiday inn rather than the well-run new feeling you usually get at a holiday inn express.',not_happy
id46884,' the inn at the market has a perfect location for those who appreciate unique aspects of seattle... pike market water views cafes shops galleries and a diverse population. the inn offers excellent accommodations and service handsome design and a sweet entrance through a courtyard. we did not use their concierge services because we are familiar with seattle and have family there but they are prepared to guide the first-timer. the business center is free for guests and well equipped. rooms with water views are highly recommended even though more expensive. and check out the roof deck on the -th floor.... views to puget sound and the olympic mts.! to die for!',happy
id46885,' i stayed at this hotel in july -- for a business trip. the room was very small but the bed was ultra comfortable. the location was absolutely perfect! close to shopping tons of taxis walking distance to navy pier and of course great restraunts. the concierge was knowlegable and friendly. the bar was small but very chic. some of my coworkers likenned the hotel to one seen in a mob movie i likenned it to a super cute chic modern hotel.',happy
id46886,' if you dont read it all please read the last paragraph!! what a disaster! we booked the st. regis for price and convience. we should have been less cheap and book elsewhere. as soon as we got out of the car we were greeted by a man asking for money. i am a nyer so i am used to seeing homeless and poor. however there was no one to remove this man from the entrance to the hotel. we were told it was valet only at $-- overnight. the lot we would find out later is behind the building where the parking lot is littered with broken glass from other car windows and not secure at all. when i was checking in the clerk was polite and paged another person to see what room was free. she gave us our key and we went to the -th floor. from first glance we thought the hotel wasnt too bad for detroit . when we got to the room there was no soap & no towels. we let them know and went out to explore the town. when we returned to change for the concert we were heading to north of detriot we found we still had no soap or towels. we also found out that on a saturday night the bar - restaurant was closed. as well as no working atm. - of us went to the concert and one person stayed in the room. they were able to hear numerous fights between other rooms. once again he called to ask for towels and was told they would be sent right up. (they never were). the coffee pot in the room had no coffee mugs or anything to make it work. the alarm clock radio did not work and later that evening we would find out that the ac did not work either. the windows (that have no screens) opened. when we returned to the hotel at -am after our concert there was no valet and i parked in the only available parking that was the lot full of glass. once we walked towards the lobby we were questioned by men sitting on top of cars in the front of the hotel of what was in our bags... talking about feeling unsafe and uncomfortable... we were nervous and out numbered. we made it inside to ask once again for the towels - soap and about the ac. we over hear another customer trying to find another hotel to stay in because of his disatisfaction with st. regis. he was unable to find a room so we knew then- we would have to stay for the night. then walks in the day receptionist (who checked us in) in a bath robe!!! she was staying there!! she needed towels also. when the clerk gave us the towels she did with a sigh and radioed to another person that they were out of towels again we slept for - hours and checked out. slept is a word i use loosely... there was people screaming in the hotel someone tried their key card in our door a few times and the window having to be open because of the lack of ac made the room bright and loud. when we checked out the clerk had on her suit jacket... no visible top under it and pj bottoms on.... finally the end of this story is that the credit card i put on file for incidentals was used - days later in the hotel!!! i called and they said i used it in the resturant the prior day... i was not there!! i am in ny.... then they hung up on me. i had to cancel the card and file a report!',not_happy
id46887,' i asked twice by telephone and during check-in for a quiet room. as a hilton diamond member we were upgraded to one of the loft-type rooms in the adjoining building. the room was spacious and satisfactory. the carpet was well-worn and the bathroom mirror was cracked. the buffet breakfast was mediocre and somewhat substandard for a hilton hotel. the really unsatisfactory part of our three-night stay was the noise heard around the clock from the commuter train that runs between the hotel and the convention center. we were awaken nightly from the train whisles in spite of the warning sign and ear plugs left at our bed-side stand. the hotel is in a good location for the gas-lamp district but we will stay elsewhere next time.',not_happy
id46888,' my wife and i spent our anniversary at the rancho bernardo inn and it was simply amazing! from the moment we arrived we were taken care of by the staff. the founds are beautiful the rooms are very comfortable and we had an great view of the golf course. the spa was great- make sure to get an outdoor massage in one of the small cabanas...it was a very cool experience. you may want to dinner out on the patio by the fireplaces. relaxing with a glass of wine by the finre is the only way to dine at teh rbi. looking forward to getting back their soon!',happy
id46889,' we stayed here for one night and that was enough. the carpeting in the hallways were filthy dirty going to the room. looks like they havent been replaced in -- years. i guess the room was ok and it was clean but in the morning the shower prussure was terrible. i might as well had my son pour some water from the faucet on my head it was so bad. i felt like i didnt even take a good shower. then we went to check out and they charged me $-.-- for parking when it said free parking on the internet on the days inn website and expedia and i think orbitz. they said free parking upon availability and i said yeah it is all available there are tons of spots right there in your lot! they made no sense. so i would not stay here again but at least there was no bugs like we had the next night at days innlol.',not_happy
id46890,' booked this hotel on the strength of a good review in the daily mail and was not disappointed. large room well appointed and opposite the elevator which was great for my husband who has mobility problems. could not fault anything and the staff were always extremely helpful. the hotel is opposite an amazing supermarket which was exceedingly useful given the small kitchenette in the room the cafe next door did great breakfasts and there were also plenty of good restaurants around. the subway is a five minute walk and central park a ten minute walk. highly recommended.',happy
id46891,' i title this so you can see similarities with the w-times square. they are similar. i lived in philly for -- years and still remember when this was an office building. pros: -. you are in the center of town -. historic philadelphia landmark building -. nice bar and breakfast cons: -. needs updating-it appears the same since i went back to philly for a weekend -.- years ago and the sink in ---- needs to be fixed ( crack in the porcelain ) -. service declining--we booked a room for - people i.e. one king bed and one rollaway and i even called the night before and on check in to confirem and told no problem however after getting back at night no rollaway and the night concierege specifically asked did they tell you they would try or did they promse? after loving the sarcasm i said they promised and twice reconfirmed and in the end we actually ended up in a larger room. but you get my drift. so as an ex-philadelphian i give it a -.---. good for --- nights but next time i may try a different hotel. however really great building and close to night life',not_happy
id46892,' my family and i stayed here on our way to visit family. the room was very spacious and clean (bed was super soft and comfy) there was a good variety with breakfast and the staff was very helpful and friendly. would definitely stay here again!',happy
id46893,' with new york hotel horror stories and absurd pricing always staring you in the face it was with welcome relief that we discovered this oasis of sanity. a no frills (and reasonably priced) alternative the holiday inn midtown proved to be a great choice. conveniently located on west --th street it is far enough away from times square to be able to escape while still within easy reach when seeking. several subway & bus options were nearby (within - blocks) for going north or south and it’s right on the cross town bus route going east & west. nice walk to central park madison ave. etc. we bought a - day ny transit pass that proved to be a good buy and precluded having to do the tourist fumble at the ticket machines during rush hour. also works on the bus routes. in - days of going from coney island to central park and all in between never took a cab. the décor of the lobby is straight forward with no frills for which you are paying but not using. very reasonable full service restaurant and lobby bar in the hotel. lobby security was tight and efficient. rooms were average and clean. would have been nice to have had a fridge. the hotel is owner is joe and could usually be found on site at the rooftop pool in the lobby or in his office window above the entrance. by the end of the stay he knew our names (how many ny hotels can you say that about). a fun guy to be around his presence was energetic noticeable and reflected in the staff. a couple of food tips: there is a full line grocery store up --th at about broadway called morton williams. along with the usual grocery and beverage items they have a large whole foods style deli section with sandwiches and salads. think ready-to-go picnic in central park or take back to the room. a major find! also for informal and reasonable dining try route -- at -th & --th west. all in all we rate as very good based not on being high end but on being a great mid-level option for staying in manhatten. recommended.',happy
id46894,' i stay at the airtel pretty frequently when i am in ca. overall its a solid price (great value using priceline $--) and has a nice restuarant and bar. the rooms are large with a nice desk area and large bed. its right near the van nuys airport and close to the ---. this it not some plush marriott but its on par with a radisson and chains like that. i give it a a solid - stars for the priceline value i get and the nice bar on site.',happy
id46895,' me and the mrs stayed there july -- -- and enjoyed the place alot. the rooms were nice and clean the people staff was super friendly and to tell us all about sd. at night by the pools they light fires in a lave pit and folks come down and chat over a few cold ones and have something to eat as well. parking was -- bucks a night like they say even if the gate is up at the parking garage but everything is so close as far as food goes so it was all good. we bid -- bucks on price line and that was a great rate since most of the rooms were going for ---+.',happy
id46896,' my husband & i just returned from a fantastic stay at the sofitel. we were celebrating our -th wedding anniversary & i happened to include that while making our reservation online. vladimer the conceirge recommended a great romantic restraunt with exactly the type of cuisine we were wanting. not only did he call us in our room & let us know the time of our reservation but later that day room service delivers a bottle of champagne with a letter from the hotel manager wishing us a anniversary. so nice! i immediately called down to order a wonderful cheese plate to enjoy with the bubbly! everything about our stay at the sofitel was wonderful. the king suite we had was huge with a seperate living area that had a tv mini bar & a nice size desk. our bedroom had a tv also and both rooms had windows that opened. super comfortable bed with very high thread count sheets. everytime we walked through the lobby we were greeted by at least - hotel staff members. the elevators were very fast. the bell staff was excellent in giving directions and getting taxi is. on our way out to jfk the bell suggested a car to the airport rather then a taxi. it is a flat rate to the airport and the taxi is meter so if there is traffic- well. my husband & i did think it a little weird that our minibar was never restalked . especially since we drank both coke is & bud is on the first day. there was a little trouble printing our boarding passes before we left in that the printer wasnt working but the conceirge printed them for us. no big deal at all but i would definately check if the printer is working before checking in online because i had to call the airline and have a manager uncheck us in. it was kind of a pain but certainly not the sofitel is fault. just an fyi. we will definatley stay at the sofitel the next trip to nyc!!!!',happy
id46897,' i got a really good price for this hotel and was satisfied considering the amount that i paid. the hotel is right across from the metro in a very lively area of the upper west side. plenty of great restaurants nearby and even the restaurant that was always seen on the seinfeld show. the rooms are tiny (typical for new york) and had a window air conditioner. plus there were no closets or drawers to put clothes. i just put my suitcase on top of the heating unit as that was my only option. there wasnt even space for a bathtub in the room. as has been noted in other reviews there is no lift in the hotel so be prepared to carry your luggage. staff was pleasant and the hotel had a fun boutique feel.',not_happy
id46898,' the hotel is lovely overall but my stay was totally spoilt due to the music playing until -am in the morning. try to stay way from the -rd floor especially around --- area. i stayed - nights but on the saturday night they do parties in bonds and it is load. the worst part was when i went to reception at --pm i was told it would stop at --.-- but at --.--am when it was still going on full steam i went downstairs and was offered another room on the -th floor. i wish they had told me the truth and moved me earlier in the evening instead i had a really poor sleep and it was short as i needed to leave for nyc in the morning.',not_happy
id46899,' we just returned from our stay-cation at the arizona biltmore. we have stayed at this property before and are always anxious to return. we did encouter a few problems at check-in but the front desk resolved these issues quickly and without any major disruptions to our vacation. the staff at the bilmore is very friendly and attentive to your needs. it is a large property and can take a little time to get the lay of the land so to speak if it is your first visit but the grounds and property are beautiful. the biltmore offers a all inclusive package which i would highly recommend for anyone. i beleive the rates start at $---.-- per night (which seems high) but this includes your room resort fee self park and vouchers towards breakfast lunch and dinner. the vouchers are for - people and cover $--.-- for breakfast $--.-- for lunch and $--.-- for dinner. all vouchers are plus tax and gratuity which means you can spend the amount of the voucher and the tax and gratuity at --% are covered. the vouchers alone are good for about $---.-- a day and can be used for any food or beverage (beer wine or any drink is covered) at any of their resaurants. when you break it down you would need to book the room for $--.-- a night if you are planning on eating at the property. its a great deal! our favorite resaurant on property is frank and albert is. it is casual enough that you wont feel out of place no matter how you are dressed yet if you want to dress up it is nice enough that you wont feel like you are over dressed. we were fortuante enough on this visit to meet maria at our first lunch at the propoerty. she is one of the servers there and after she took care of us that day we asked for her on every visit. the food was always right and the glasses were always full. by the middle of our vacation she had a table reserved for us with our favorite drinks awaiting our arrival. i mentioned to her that the dinner menu only contained a flat iorn steak for dinner and asked if there were other options. her reply was what type of steak are you looking for and i will make it happen for you . we request ny strip steaks and upon arrival that evening for dinner i was shocked to hear that she had gotten them for us. not only a huge customer service offer but the steak was one of the best that i have ever had. if you have a chance to visit this resort. make sure you take the time to go to frank and albert is and ask for maria . it will be a fantastic dinning experience and make sure you ask for the jensen special. she will get a kick out of it and youll have a great steak!',happy
id46900,' my stay at the cosmopolitan has been wonderful! i travel on business every week and i ran across this hotel by word of mouth. the subway stops could never be more convenient to upper-lower manhatten. there are many little cafe is bars restaurants close by to choose from. the hotel has a quaint comfortable look to it. i have stayed numerous times and each room i have been given has its own uniqueness. the rooms have been modernized cable tv and best of all free internet. the staff is very pleasant and always goes over and beyond to make your stay comfortable to accommodate your needs. i have never had a bad experience with my stays and look forward to my future stays.',happy
id46901,' have stayed here a few times while on vacation and or business. i usually like to stay at westin is because of their heavenly beds which really do make a difference. aside from that this hotel is centrally located with plenty of sights to see within walking distance. if you feel the need to shop there is of course a giant mall attached to the hotel. staff was pleasant rooms were clean.',happy
id46902,' i stayed at this location with my beau. he lives in san diego about -- minutes away. we wanted a night away from friends and family. we are very familiar with the area the rate was good and best western is typically very decent. i dont recommend this place if you are a couple looking for a getaway or a romantic evening. i arrived in the evening. check-in was a breeze. our room was on the very back of the lot in a -nd story building. there was a lot of commotion in the parking lot. tweens running around people making lots of noise etc. it must have taken me almost -- minutes to locate the room. all room #s are poorly lit and impossible to see from even a few yards away. so park your car bring a flashlight and start looking... the room was tiny and had recently been finished-remodeled. i think there was still a paint can or filler right outside our room with some tools. the a-c wasnt working and it happened to be a humid weekend. the free wifi didnt work. when i called the ---# they couldnt fix it either. in the morning like most san diegans we like to read the tribune. when i walked all the way to the front desk to request the lady said it is around and the corner and it will cost you --cents. she was rude and i was bothered. what it really kill them to offer a free paper to guests? ironically the trib is about -- yards away on the other side of the - fwy. i will not stay here in the future and unless you will be sightseeing all day or you are at soccer tournament or sporting event with lots of kids i wouldnt recommend staying here...',not_happy
id46903,' i stay at a lot of country inn and suites and this one is in the --th percentile. the room was comfortable clean quiet and modern. i didnt use the bar or restaurant except for breakfast each day. it is buffet style fresh cooked scrabbled eggs breakfast meats and sometimes french toast. do it yourself waffle makers are available too with a good selection of pastries cereal and fruit. the pool is great for lap swims (look for yourself on google maps) and the spa was clean and warm.',happy
id46904,' arrived at midnight--first room had half of the window curtain pulled down- tried to put it up and found the panel had a two foot cut. asked for another room. the next room - started with the tv remote not working. checking further there was a vomit stain on the hall carpet by the the bath. the millwork in the bath and the carpet by the bed had cigarette burns. looking closer the carpet had not been recently cleaned. back at the desk the manager told me that they were aware of all the issues but basically who cares . there was a group of teenagers in the lot when we left- i told them not to stay there. their response was it was regular weekend party place.',not_happy
id46905,' my wife accompanied me on a weekend busines trip to new york. we have stayed at this hotel for quite a few years because it is the hotel the meeting is held at. the hotel is a very good meeting hotel. the rooms are very comfortable and the hotel is very good at meeting the needs of a business traveler. however the rooms are small small small and if you think the bedroom is small wait until you see the bathroom. it is for one person only. for two people rushing to make dinner it is all about timing. i agree with the review that mentioned the metro cafe. it is one block north on the same side of the street as the hotel. very good food at very reasonable prices. for a business travler traveling alone and receiving a convention or special rate this hotel is a very good choice.',happy
id46906,' the location in japantown is great if you want to take advantage of japantown. i am a walker; so being fairly far from most of the top places to visit in sf is not a problem. i expected it to have more of an authentic flavor of japan and the culture. not really. wont bother to stay here again.',not_happy
id46907,' we were in town for a graduation and were able to get a good rate at this hotel through hotwire. the room was quite compact but it did the trick. there was a shower no tub but that was okay with us. the staff was very nice. everything is quite efficient. there is a restaurant on the -th floor but no spa or pool. free internet service. the best thing about the hotel is the location. we were able to easily walk to a free today show concert at rockefeller plaza. radio city music hall is on the same street and a very short walk away. next door is johnny utah is a bar with a mechanical bull and we had a lot of laughs watching people on that. tip: they offer free bottled water (what you bottle yourself) on alternate floors. if you dont like stairs ask to stay on one of the floors that offers water. it was clean safe and convenient and the staff was professional. wed return in a ny minute. :)',happy
id46908,' service hotel room and location in the very best. the staff had a bottle of wine and a birthday card waiting for me on arrival. the staff makes you feel at home. i love staying at the casablanca hotel.....',happy
id46909,' i believe if you pay a little bit more for a hotel you will get better bang for your buck. i stayed at this hotel for - nights with my husband although the location was awesome the room on the other hand could have been better. as previously mentioned in the reviews the room is very tiny and cramped. i would not recommend this hotel if you are travelling with a family the room is ok for - people at most. there is little space to walk in the room i would have to climb over the bed to get to the bathroom or door. breakfast was non-existent it was just a shelf of juice coffee possibly toast not much to choose from. the hotel room could use some updating: - the bathroom: although the sink looked updated the showerhead-tub could use some renos and spots of rust were noticed. the shower curtains had stains and looked old . the overall space in the bathroom was small the toilet was right near the door so you had to squeeze in before closing the door. - the carpet floor was just average and dirty. - the room : air condition was the one where you put on the window sill i noticed stains on the walls and cracks. - the hallway is narrow and quite humid cause the aircondition does not flow though the whole hallway. - one day the cleaing staff failed to clean our room and when asked reminded us that they could not clean it since they were leaving at - oclock. even though we had been out of the room most of the day and it was still not cleaned. - be careful with your valuables because our camera came up missing and the last time we saw it was in the room. when we discovered the camera was missing we had to call the hotel several times before getting a response that they didnt find the camera. i would only recommend this hotel just for the location. it is walking distance to most things and does not take long to get to your destination but if you are looking for comfort this would not be the hotel to book at. for me i would have spent a little bit extra to be comfortable and have space to put my luggage. i guess it was just a place to sleep but the bed wasnt that comfortable either.',not_happy
id46910,' we enjoyed our stay. we were upgraded to a junior suite which was very nice but little things were off. no tv access from the sitting area not dresser per se etc. the concierge james gave us great advice. somehow otherwise the staff was not very in tune with service.',happy
id46911,' the second floor bar and outdoor space are lovely with a great staff. beware cigar smokers can take the outdoor space over. the rooms are spacious but at this price point and name recognition i expect functioning internet (wired or wireless) and a flat panel tv with more than -- channels. there was a space for free coffee by the front desk but it was empty the three mornings i passed by. you can tell this used to be an exceptional property hopefully it will be again soon.',happy
id46912,' in my heart i hold travaasa closely especially now that ive returned to the real world of work and stress. i will be back because it truly allowed me to find peace serenity and the god within through yoga and meditation along with the beautiful hill country setting. on a lark i decided to try travaasa out. im a big fan of getting away to the hill country and i had found a place called guadalupe river ranch - which has long gone out of business. for years i had tried to find the same type of spa: rugged within the wilderness yet offering all the amenities a tired stressed out buppie needed: spa treatments gourmet healthy food hiking and relaxation. id been to barton creek - too many kids! been to guadalupe river lodges - unfriendly staff and nothing much to offer but a bed and breakfast. then i found travaasa at travaasa. the staff was sooo friendly! christine mallory trish alyssa victoria adam and jessee were divine. (if im forgetting someone my apologies).i was first a bit apprehensive about traveling solo but the staff made me feel at home and comfortable. i met some wonderful travelers along the way who we bonded over yoga and meditation classes and that awe-inspiring challenge course that has forever been a confidence builder for years to come. my parents have already asked about travaasa and we all may be coming back together. if not ill be back before the end of ----.',happy
id46913,' i recently blind booked this hotel through hotwire. the hotel was incredibly cheap but it wasnt worth what i paid. the hotel is located in the continent area of worthington-columbus. there are at least a dozen hotels at this exit ranging from very bad to adequate and above average. this hotel definately brings up the rear. it is located directly next to a gentleman is club. that by itself wouldnt bother me but it added to the bad vibe. i pulled up and found a lot of broken down cars in the parking lot. the exterior of the building looks non-threatening but not the interior. when i walked in i saw a lot of travelodge logos still up. (evidently it lost its franchise.) the breakfast area was to the right and it was sealed off. there was a raunchy smell coming from the air conditioner which looked like a rusty barely functioning contraption. the front desk person seemed nice enough. the desk area was shabby and disheveled. she checked me in and i went back to my room. the walk back had the most nauseous smell coming from the stairwell beyond the front desk. it smelled like burning human waste. i actually had to hold my breath as i walked by. i walked through the stairwell and down the hallway to my room. as i walked by rooms i heard yelling couples screaming children and more strange smells. at that point i didnt feel like i was in a hotel but rather a run down boarding house straight out of a bukowski novel. i opened the door to my room. it seemed dingy and depressed and had a new but equally strange and nauseous smell. the bathroom was beaten up but somewhat clean. the bed had threadbare sheets. i looked for bedbugs but didnt see any. without bringing my luggage in i left to get dinner. while i was gone i thought that this place was too depressing for me to have a relaxing night is sleep. i couldnt bring myself to return. given that i paid so little for the place i left and checked in to a neighboring hotel where ive stayed in the past. im glad i did.',not_happy
id46914,' got to the westin on saturday june --th at noon and our room was ready. i told farrell at the front desk about our - year anniversary and he upgraded our room to the riverwalk side with a furnished balcony overlooking the riverwalk. the room and balcony was outstanding and really made for a great anniversary. farrell gave us outstanding service when we checked in to the hotel. melissa at the front desk let us get a later checkout and was very nice. the service was outstanding and we will be back every year for our wedding anniversary. westin riverwalk is the best hotel on the river in san antonio.',happy
id46915,' wow - so hard to know where to start. the hotel is grungy and worn down. carpets stained everywhere walls dinged up tile in bathrooms has grit everything is just pretty gross. i missed the fine print in the reservation where the hotel no longer provides any sort of room service nor do they have wifi in the rooms. there is a small cruddy little cable you can plug into your computer but then you have to sit at the small desk in the corner. the crowning jewel was that despite me requesting not one but two wake up calls the hotel failed to deliver either of them. the manager was perplexed and concerned but offered no other remedy or anything else. couldnt wait to get the heck out of there. never again.',not_happy
id46916,' nice place few minor problems but it was a good experience. the sushi restaurant has great food and a good happy hour. its a nice neighborhood which is safer than mosts for the downtown area. try this place!',not_happy
id46917,' stayed here with my husband and seven month old baby for a week. it was quite a large well appointed room with room for the travel cot supplied by the hotel. we didnt have much contact with the hotel staff other than to ask for the cot which took three requests to be brought up. the -pm check-in time was a bit of a pain as was the fee for looking after our bags (charged per bag and we had quite a few with us because of the baby!). we ate once in the hotel restaurant from the fixed price menu which was very nice. breakfasted in fluffy is cafe across the road very reasonable and tasty! room service was available but we didnt use it as the menu was missing from the pack in our room.',happy
id46918,' amazing hotel and service is awesome. every time i visit the hotel the staff treats me very well and the room service provided by mike is outstanding. food tastes great and it comes in a timely fashion. thanks and hope you enjoy this hotel.',happy
id46919,' great location! we thought we would need to take cabs for some locations we wanted to travel to but we walked most places. if we need to go further (i.e. statue of liberty world trade center site) we took the subway which was easy to get to from our hotel. the rooms were very small but if you dont plan to spend much time in your room this hotel is a great option for the price.',not_happy
id46920,' i stayed here for two nights on business. the hotel is centrally located and has very good views from the higher floors of the towers. it also has decent rates for a westin. however ive had much better stays at other westins. i was upgraded to a room with a better view but when i walked in neither the hallway light or the table lamp were working. an engineer came after -- minutes and fixed them. the rooms overall have seen better days. there also werent any breakfast menus in the room and i had to call again for those to be sent up. when i asked about the business center hours i was told by the reception clerk that they open at - am. but when i showed up at the center i learnt that they actually open at -. had i known that i would have come earlier and saved some last minute rushing. seems like something as simple as the business center hours should be common knowledge to the front desk staff. staff service and friendliness overall was very good but i wasnt that impressed with the hotel.',not_happy
id46921,' great location. very nice staff. the fact that there is a complimentary breakfast is a strong point of this hotel since in most places it is around --$ per person. complimentary cookies and tea-coffee available all day and wine-cheese-crackers from - pm to - pm every week day. beautiful breakfast-tea room. there is a computer with internet access there and also wifi access in each room (free). the room and the bathroom were very nice (see pictures from our room number --) very clean. only problem was with the mattress which was not firm at all and in need of a replacement. despite new york is noisy reputation we were not disturbed at night ( -th floor).',happy
id46922,' we stayed the at this hotel for a mini in town get away for our anniversary and we could not have been more pleased! this hotel had thought of everything! from a very easy check in to the organic wine and jetted tub...along we a very comfortable bed and great location we could not have asked for more! we cannot wait to go back!!',happy
id46923,' ok let is get one thing out of the way and dispense with it quickly. the negative things mentioned about this holiday inn in the other reviews here are absolutely true. yes the hotel is located all the way down in chinatown (not soho so dont try to walk there like we did). the building does shake every time the subway trains pass underneath. most of all the guestrooms are claustrophically dollhouse-tiny . throughout all my world travels ive never seen a room this small -- there is no way two people can comfortably navigate in such little space to the point where it actually becomes comical! that said however it would be completely unfair not to mention that the outstanding service at this hotel more than makes up for all its drawbacks. we were treated like celebrities throughout our entire stay. everyone fussed over us from the bellmen (who double as valet parkers) to the front desk agents to the restaurant waitstaff and housekeepers who seemed to survey our every move (we definitely knew we werent in soho because many hotel employees were indeed chinese). anything we might have needed was already anticipated and attended to immediately. they made us feel very important and special and our stay was so much fun that we tipped generously all around. ive stayed in quite a few hotels in manhattan over the years but even in the poshest places uptown i cant remember any experience as pleasurable as this one. the valet parking was a breeze and definitely worth the extra money. the breakfast buffet was worth it too (they comped my child is meal). the hotel usually offers a very low rate through travelzoo but the front desk suggests that you call the hotel directly and they can clue you in on other ways to save. our rate was $--- which seemed more than fair for manhattan on a holiday weekend. if you can deal with the itsy-bitsy guestrooms give this holiday inn a try for your next stay in manhattan!',happy
id46924,' good size well equipped rooms in a great location. free breakfast is a good perk when staying with - kids. im here tonight and really enjoying the place. ive stayed in nyc about a dozen times over the last -- years and this is the best value ive seen. new york style for a suburban price.',happy
id46925,' my husband - children and i stayed here for - nights while visiting the city & taking our daughter to chop for follow-up doctor appointments. the room was decent sized double room #---- & had a nice view looking towards the west. check-in was quick and efficient. on our -st full day there (monday) we ran out for breakfast & came back to suit up for the pool only to realize that it was under construction. why didnt they mention that at check-in? three disappointed kids in tow i headed to the front desk to ask if there were any other places the hotel had access to for swimming - local gym another sheraton etc... they had no other options. they compd one night of our parking ($--) & gave us internet access at no charge which was nice for my husband & me but the kids were disappointed. i booked on hotwire.com & got a decent rate but i would have paid more for a working pool. a pool & cleanliness are my major criteria when booking hotel rooms. room: our room really was bigger than most weve stayed in - - double beds & a sleeper sofa (which we didnt use but put the pack & play in front of it & had plenty of room to maneuver the room). there was starbucks coffee in the room. but $-.-- for a bottle of water was a bit much so we didnt bother with it. the beds were comfortable and the room was clean and well kept. the carpet could stand a good cleaning & there were only - towels in the room on arrival. i did get - more after asking for them with no hassle. the property is also in walking distance from the franklin institute which was a big draw for my kids. the only real downside was the pool. can i fault them for renovating it? no of course not - but i was a little upset that we werent told that it wasnt functioning when we checked in. would i stay there again? there are a lot of other hotels in the city & this one wasnt that memorable so i probably would not.',not_happy
id46926,' this hotel is short on frills but i had a pleasant stay here for a biz trip. the staff are very friendly rooms and common areas are very clean. i would note that there is really nothing in eye-shot of the hotel in terms of restaurants bars shopping. a -- minute walk gets you to a nearby mall but youll pay $---$-- for a cab to either santa monica or the walk of fame area.',not_happy
id46927,' we love staying at the magnolia everything is within walking distance and for the price it is a great value. you can walk or take the metro rail from anything to a concert ballgame museum restaurants shopping etc.',happy
id46928,' ive stayed here probably -+ times but havent gotten around to reviewing it until now. the shoreham is our hotel of choice in nyc for business due to it is location and boutique feel. a tip though is try and do anything possible to get at least one room upgrade from the basic room since the basic room is very small particularly for a couple. realizing that many rooms in nyc are small and generally expensive if your stay here is going to be that big nyc trip youve been waiting for - spend the extra money on a room upgrade. sometimes i have gotten the basic room and a few times ive been upgraded and i can tell you i have much enjoyed this place with the upgraded junior - bedroom suite. the rooms are pretty spartan but tasteful. some of the upgraded rooms have massage chairs which is well appreciated after a day of meetings or walking around nyc. i havent experienced the noise issue from the fans or the noisy hallways but almost all hotels have big heavy doors for fire blocks - they arent that good for soundproofing so you are going to hear the hallway everywhere. nyc is active -- hours a day so youre going to hear street noise all the time - since they do a lot of construction and streetwork at night and the garbage trucks are always active at night. if youre a light sleeper bring earplugs - for anywhere in nyc not just this hotel the bathroom situation as described in other posts is confirmed - the basic rooms have a decent size bathroom (i.e. you can walk in and around) but really small room. the upgraded rooms (at least one or two levels above a basic) have a really small bathroom - like you can step in and brush your teeth with the back of your leg hitting the toilet. so keep that in mind. you are going to get this pretty much anywhere in new york so if you are used to space be prepared and appreciate it when you stay in a place that isnt so crammed with people. there is a designer lobby bar which is a good place to get a drink before going out and doubles for the breakfast option. but keep in mind you have so many other options nearby - you dont have to pay the big dollars for hotel food and drink if you dont want to. your location is great for proximity to shopping subways and central park. another tip for some reviews i read from people who try and check in early and then get miffed the room isnt ready at like -pm - are usually the people who want the late checkout and then dont understand why the hotel cant clean --- rooms in like -- minutes. i often arrive well before the usual - or -pm checkin time and usually phrase my discussion with the front desk as i know im early but just wondering if by chance the room might be ready... and am nice about realizing they really arent under any obligation to have the room ready. id say they find me a room about --% of the time. the shoreham will call your mobile when the room is ready if you do arrive early and they dont have anything yet although many times they find me a room theyve already turned over. sometimes the room rate even for the basic room can hit close to $------- depending on occupancy and time of year - so for the people that get online deals or special offers in the $--- range that is pretty good value.',happy
id46929,' the hotel has gone under renovation and the rooms and bathrooms are very nice. we were staying at the hotel for a wedding. the wedding was held completely at the hotel. the hotel managed everything. it was so beautiful! the restaurant at the hotel was very good. it is called the ember grille and we had a nice breakfast there. the room had a small view of the river. i liked that the hotel was central to many of the great places to go on foot. directly across from the hotel is the house of blues. the hotel has a nice lounge in the center with a bar.',happy
id46930,' i stayed here while on a tour across the us and i was very disappointed. the rooms were decorated really nicely but they were not clean. the staff were some times abrupt and the concierge could do with some retraining and definition on their role as they really didnt want to help. i really wanted this place to be good and feel that staff make a place and they really let the place down.',not_happy
id46931,' top notch walk out of your hotel into times square. good service. nice environment. pricey but maybe worth it because of location. top notch walk out of your hotel into times square. good service. nice environment. pricey but maybe worth it because of location.',happy
id46932,' weve stayed here twice now and will keep coming back. the rooms here are clean and large especially by nyc standards. all employees are polite and friendly and the location cannot be beat. the views of times square are spectacular. i thoroughly enjoyed our stay here and cant wait to come back!',happy
id46933,' this is an old hotel built way before we started demanding huge rooms and suites. i stayed here as an alternative to the more expensive conference hotels located nearer the convention center. it was a ----- minute walk in the morning about -- blocks. i stayed sun – thurs so i didn’t have the raucous noise that might accompany friday or saturday nights in the gaslamp district. the room is very small so don’t plan to spend much time there. they do have free wireless and a tiny desk but i wouldn’t consider this a good place to work. the room was fairly clean the bed was small (really only suitable for one adult) but comfortable. the bathroom is very cramped with no place to put your toiletries. my room was a shower-only and the showerhead is too low for a normal-sized person. i’m -’--” and i had do a deep knee bend and contortions to wash my hair. the historic elevator while quaint is nearly impossible to navigate with a roller bag and a shoulder bag. there’s a door that opens outward and then a heavy gate you have to slide open to enter-exit the elevator. it’s kinda tricky. i cant imagine someone who is weak or infirm trying to open the gate. the front desk staff was friendly enough. all in all if i had to do it over again i’d probably stay in a more expensive closer hotel but the ramada was satisfactory in terms of value.',not_happy
id46934,' we arrived and checked into our room. that went well. the room was nice. left to tour s.f and when my friend returned before i did. she found that her key would not work. the reservation was under my name. therefore they refused to let her in stating that they had forgotten to swipe my credit card at check in. my friend had to track me down to call the hotel and assure them that she was my guest....finally she was let in the room.(after quite an ordeal). they had deactivated our keys because they forgot to swipe my card. later that evening at --:-- pm the front desk called and asked me to bring my i.d and credit card downstairs to be swiped. i refused saying that i was already in bed with my p.js on. i offered to read the the card # over the phone yet they said no. i said they would have to come to my room and get it. they agreed but were not apologetic or polite. overall the hotel looks nice however the staff needs some training in providing better customer service. i wouldnt reccommend this hotel. nor would i stay there again',not_happy
id46935,' on the whole our experience was positive at this hotel. the room was very modern clean and well furnished. bathroom was well appointed with excellent water pressure and hot water. the lobby was very spacious and welcoming and the evening clerk was very friendly and helpful. where we were a little disappointed was the breakfast which was sparse and mediocre in quality and content. nor was the breakfast service particularly outstanding. but i would stay there again the positives certainly overcome the negatives which were not that negative anyhow.',happy
id46936,' this hotel was the one who accepted our bid on priceline. i wouldnt choose the hotel on my own and i also wouldnt characterize it as a --star hotel. the staff was pleasant but the rooms reminded me more of a motel. bathrooms (we had two rooms) had one conditioner and one face soap. the towels were very thin and dingy ... for me that was the worst because it is a huge reminder that --- is of people have used the towel before me. i hated the sleep number bed but my teenagers enjoyed playing with the buttons and moving the mattress up and down (i finally unplugged mine). the a-c in our room wasnt doing much to aid in the old room smell but the one in the second room worked well. the sheets were clean and the internet service was one of the best ive had recently. for a one-night stay it was acceptable.',not_happy
id46937,' i stayed here for one night with my son on his college tour trip. the hotel is pricey (not surprising given the location) but the service is solid and the room was of a good size and in pretty good condition. the hotel charges quite a lot ($--) for parking in its car park...for the price of the hotel they should include parking for free (plenty of parking is available on the nearby neighborhood streets).',not_happy
id46938,' we stayed here for a week in april and loved the hotel. some of the reviews say that it isnt up to the same standard as hotels that are of an equivalent cost and are typically more modern. if you expect white modern rooms with gadgets everywhere you will be upset. however if you want a room with character and old-school style youre in the right place. the room and hotel in general were very clean and service was impeccable. on the first day i wanted to change up a large sum of higher valued usd bills into smaller bills. i was expecting this to be an issue but reception were more than to do so which involved collating the money out of multiple tills. in addition having booked a king size double room and only having a queen size available on arrival we spent the first night in it decided that it was big enough and the lady on reception compensated us with vouchers for the starbucks and cocktail bar....a very nice touch that a lot of hotels wouldnt bother with. the only gripe was the lack of free wifi - internet in the room. however this gave a perfect excuse to go and sit downstairs in the lobby or corridors and check facebook in a luxurious environment. besides - youre in new york do you really need to spend your days online?! we would definitely return as the hotel was a great base to explore the city from and the room was lovely in it is own style. one last thing - we were very impressed by the taxi attendant on the last busy day when we were trying to get a ride to the airport someone attempted to jump the queue handing him a large bill as a bribe he didnt even look at the note is value when telling him to get to the back of the line :-) top tip - the corridor by the gift shop always has seats free to use the free wifi.',happy
id46939,' i liked this hotel and felt it was good value for money. i booked a suite for a three days at a rate of $--- per night. check in was quick and very courteous. the suite was big - great sized sitting room with sofa armchair and ottoman walk in wardrobe and huge balcony. bedroom was smaller but good bed (sheets and blankets no duvets) and the most brilliant air-con - the rooms chilled down within - minutes and even in october the outside temperature was in the -- is. i do agree with other reviewers that the property is dated and could do with a revamp. a colleague of mine found her room to be very dusty and asked housekeeping to come in and clean again which they did very promptly. the hotel is very central - it is a -- minute walk to --th street and to the capitol building - -- minutes from the cultural centre and the amazing lieberskind modern art gallery. denver is a pleasant city to walk around and it does surpise me that other reviewers thought the hotel was not central. yes there are more central places such as the marriott and both hyatts but i liked being slightly out of downtown. there is a mini-mart just around the corner and a good coffee shop on the next block. the concierge drove us around denver centre in the hotel is complimentary -x- - this was a really great service and he came to collect us to go back to the hotel within -- minutes of calling - brilliant! room service was quick and very good - great ruebens sandwich. randolphs restaurant was really good quality but they were stretched during the breakfast service as the hotel was full for the world series and service was slow. understandable but irritating. being able to smoke on the balcony was a real plus especially in denver which is entirely non-smoking. hotel has complimentary hbo and the wireless internet is only $-- a day. but why oh why do hotels charge for this at all? in ---- an internet connection is as essential as a shower and i would really resent having to pay $-- per day for that!!! a good hotel well run and value for money - although i am from the uk and the £ is very strong right now so the usa generally is a very good deal! i would stay here again.',happy
id46940,' location: close to lots of public transport. walking distance to magnificent mile. - blocks from lou malnati is! saw the fire station but never noticed it. we asked for a quiet room higher up though. room: we had a king bed with a sofa bed. room was spacious. two decent sized flat screens kitchen with fridge microwave coffee maker. no cutlery but we ate out every night anyway. bathroom: small and dated but clean and useable. amenities: free wifi complimentary breakfast buffet had better range than most hotels. waffle maker cereals muffins pastries fresh fruit yoghurt. the hot items varied each day usually eggs and either sausages or meat paddies. we used the gym indoor pool spa and sauna. there are laundry services on level - open -- hours as well as a business centre with a printer. service: concierge and front desk were great helpful with everything. they were very welcoming cheerful and . one particular bellhop during the day was quite rude abrupt and poor form on obviously expecting a tip after poor service and dropping bags. overall enjoyed our stay here and would definitely recommend staying here.',happy
id46941,' we booked on the strength of the reviews here. all we can do is echo the previous comments - the hotel is excellent. my wife two grown up kids & i stayed for - nights in - studio rooms on the --th floor. both rooms were very large spotless & the kitchenette came in handy for the couple of early starts we had. yes there is a charge of $-.-- for bottle water but we were supplied with - complimentary bottles to start with & there are - shops within -- yards of the hotel and - supermarkets within --- yards so it is not really an issue. the only gripe is the charge for using the internet in the club room - $-.-- for -- minutes - rather steep. apart from that no complaints at all & it was was nice to be greeted everytime you returned to the hotel by the doorman with welcome home - i think that sums it up perfectly. i would recommend the hotel to everybody & we would certainly stay again.',happy
id46942,' service - not great my friends and i booked this hotel through a travelzoo deal for --- per night which is a great deal for the location of the hotel. we booked a deluxe queen room. the front desk staff were extremely slow - when we walked up only one person was working and she was taking phone calls. instead of greeting us and putting new calls on hold she continued to just answer calls and ignore us. finally another employee came up and assisted us. upon arrival around -pm we were told no rooms were available but could not tell us an approximate time for check in. we were going to the colbert report and had to get there by - so we just left the hotel and decided to check in after the show. upon returning around --pm the front desk clerk gave us free vouchers that came with the travelzoo deal. he told us that they were for breakfast and only gave us - (there were - of us in the room). when i asked for - more vouchers i was told that only the manager could do that and she wasnt there but to ask in the morning. when we went upstairs we realized they were not for breakfast they were for cocktails - and in small print it said only for sangria . not sure why they just dont write free sangria instead of free cocktail - its misleading. hotel rooms - gorgeous as for the hotel-rooms themselves - it is modern clean and beautiful. the room was a great size especially by nyc standards and the - of us fit very comfortably in it. the decor is beautiful! they have great products - shampoo-lotions etc. it was very quiet when we were there - we couldnt hear any cars other hotel guests etc. location - perfect! the location was perfect for us. it is very close to times square without being right in the hustle and bustle of it. the macy is is only a block away and the subway station was less than a block. it is not on a super busy-noisy street which was nice too. overall i really liked this hotel and would stay again but not for full price. they definitely need to work on the customer service at the front desk. more knowledgable effecient staff is needed. if they got that right it would be a perfect place to stay in nyc.',happy
id46943,' we arrived about - hours early and asked if our room was vacant but it wasnt which was not their fault. anyway they gladly tagged and held our luggage for us while we sat by the beautiful fire pit and pool. when our room was ready it was very nice- great beds and accomodations. we had only - problems there- there was an older woman in the jacuzzi wearing undergarments which we informed the hotel of but they never took action. the second was really not in the hotel is control- there were two very rude british teens who were splashing us on purpose and mocking us. otherwise it was a great trip!',happy
id46944,' le parker meridien was: * easy to access no queuing at reception pleasingly a late -- noon checkout... * friendly staff * a very spacious room (especially for new york city) * clean modern rooms with big beds * close to duane reade a chemist-food store for all your needs and opposite a starbucks * fabulous location for walking to -th avenue central park times square * a nice touch....we had an umbrella in our wardrobe just in case * our room had all required amenities - bath-shower-hairdryer-plenty of electrical sockets-massive flat screen tv-great shampoo-conditioner-soap-body lotion-shower cap replaced daily- ink pen and note pads also provided. there is a rather expensive mini bar but we chose to use the provided ice bucket and buy in our own drinks * a spacious combination safe which you can fit your ipad in :) amongst other things ******** if you choose to stay here please be aware that just like most other nyc hotels their can be excessive noise from hotel plumbing and outside traffic including late night bin collections.....take ear plugs to be sure of a good nights sleep ********',happy
id46945,' the obrien historic hotel in downtown san antonio is a old historic building that is nicely renovated and has historic value to admire. the rooms are packed a bit too tightly and the hallways can narrow to less that - feet wide in some areas so it is not the easiest to maneuver. the carpet badly needed replacement. they do provide an adequate continental breakfast but it is located in the lobby where there is only room to fix a bowl of cereal make a waffle or grab some coffee and then you need to carry it all back to your room as there is no place to sit and eat. a rather awkward situation. in my case it was more awkward as the elevator was not working and so getting and balancing breakfast was quite the trick. the hotel is not located near any night life or events so it is really a stopover in history. the rooms are nicely appointed and the bathroom had a jet-tub and very nice amenities the room was nice and very comfortable. notice: not every advertisement of the hotel tells you there is a $--.-- fee for parking overnight and so i was surprised to see that tacked onto my bill the next morning. overall it was nice historic quiet but not worth a special trip to stay downtown.',happy
id46946,' the best thing about the radisson fisherman is wharf is its location. it is right on the main street extremely close to all of the action. the wharf is a very short stroll down the street as is the ferry service to alcatraz (you can see alcatraz from the radisson parking lot). the cable cars are also quite accessible. the room was quite large and very clean and also have sleep number beds. breakfast is not included in the price though i-hop is located directly below the motel. the only other draw-back would be parking if you have your own vehicle as it will cost you around $-- per night.',happy
id46947,' spent a weekend here with my daughters and grandaughters for a family chick trip easy walks to anywhere. two bedrooms with a full kitchen nice breakfast was great couldnt ask for more!',happy
id46948,' i hadnt planned to overnight in houston but circumstances did not allow me to continue an international itinerary. i made the reservation at comfort hurriedly through an airline web site and specified a non-smoking room with a king bed and asked for a quiet location. when i arrived my room was waiting--and it was a non-smoking room with a king bed at the end of the hallway. an amazingly comfortable room as well. big flat-screen tv an easy chair with ottoman desk high-speed wifi and ethernet access small fridge microwave wonderful pillow on a comfy bed and a very nicely appointed bathroom with lots of hot water for that much-needed shower. i didnt need the iron and ironing board but they were there if id needed them. airport shuttle was quick from iah and the driver even offered to go through a fast food drive-thru if i was hungry and didnt feel like walking to nearby places for a late dinner. those nearby places included a pizzaria a subway and a couple of non-chain casual places all within about --- yards of the hotel. i was very impressed by the quiet and comfort of the hotel. even when i tried i could barely hear traffic or aircraft. the public areas looked very clean and well-kept. my room was as close to spotless as i could ever expect. there is a small swimming pool and an adequate guests-only exercise room. oh and in the lobby there is a collection of books. take what you want to read and return it to any country inn. a nice thoughtful touch. the registration procedure was a piece of cake no issues whatsoever and the young lady at the front desk could not have been nicer. i left on the -:--am shuttle (it was on time too) so i missed the complimentary breakfast (it opens at -am weekdays -am weekends and holidays). but i did see a hotel employee organizing the buffet: waffle maker a chafing dish for some kind of heated item cereals four kinds of juices and assorted pastries. it didnt look like just cheap carbs alone but a reasonably decent selection for a complimentary buffet. would i stay here again? yes most certainly. ive stayed at the big-name airport hotel at iah multiple times but the comfort inn provided me with --% of the comfort and convenience for about --% of the price.',happy
id46949,' i stayed here for a few days to attend a conference that took place at the hotel. it is not near the airport. i took a cab that cost over $--. for my return flight i asked the front desk for options. they were very gracious and had available either a reserved car or a shared car. i opted for a shared ride for $--. no one else had booked for the same time so i rode solo in a town car. much more confortable than the taxi and cheaper! though the hotel seemed far out of town it is across from a large mall that has everything! the hotel is huge and walking from one end to another can take some time do if you know which facilities you want to be close to ask for that location. the outside is beautiful especially the pool area which has several pools for all ages including a lazy river and a pool with a basketball hoop. there are hot tubs spread throughout in private areas you might cross a bridge to. the rooms are not unlike many marriotts; big comfortable great sheets and duvets and lots of plugs for electronics. the convention center attached to the hotel is huge and could be anywhere. it lacks some of the southwest feel you see in other parts of the hotel. overall great place. next time i might bring the family.',happy
id46950,' my husband is a marine stationed in san diego at coronado naval base so we have stayed at many hotels in san diego. la pensione is the only hotel that we have returned to! the room was surprisingly small but once we got used to it it was more cozy than tiny. there wasnt a lot of extra furniture like bigger hotels but who really sits at the desk anyway? we didnt mind that we had to have the window open to cool off because the noise was festive. it is very modern (no garish floral prints) and very clean and the staff is very friendly and helpful. the price is nice too! it is located in a cute little neighborhood (little italy) with many great resturants within walking distance and ranging in price. the cafe downstairs is great for breakfast. the atmosphere of the hotel and the surrounding area was so much fun! we just loved it and are looking forward to returning again!',happy
id46951,' excellent hotel and location for all the main tourist sights-activities. renaissance came to our rescue with a last minute opening reservation during a busy labor day weekend allowing our party of - to move from a lesser quality hotel (that failed to meet modest expectations) to this one. we were so thankful they were able to accommodate us! easy walking distance to all the main attractions rooms are clean well designed-laid out spacious art-deco inspired lobby and wonderful view of times square from the lobby bar. concierge was very friendly and professional - he explained the discount coupons available for tourists ie; double decker bus tours rock center and harbor tours. made great recommendations! breakfast was very good but expensive for the full hot & cold buffet (pay attention to the price difference between continental and hot buffet items before you serve your plate and sit down otherwise if you start eating without specifying you will be charged for full cost.). most importantly rooms were very quiet with fantastic large windows with views of the street-square. staff was friendly courteous and nothing short of what i expect from the marriott team. will definitely come back again!',happy
id46952,' my wife n i were on the westside of la n need a place to stay so we decided to give hotel erwin a call n see if they could accomodate us. they did n i have to say that our experience for the -nd time did not disappoint. we got a great room with an amazing of of the ocean santa monica pier as well as santa monica. the service was excellent my wife had accidently burned her hand earlier in the day n it began hurting her in the middle of the night n all i had to do was call the front desk n they sent up some burn-first aid spray to alleviate the pain. would definitely recommend this hotel to all who are looking for a fun.coolhip centrally located hotel on the westside.',happy
id46953,' from our point of view this is an old hotel in serious need of renovation particularly the bathrooms. it was also our introduction to the east coast approach to internet access or lack of in your room. in most east coast hotels in which we stayed (in canada or the us) you had to pay or go to the lobby or business centre. this hotel was well located and had an excellent restaurant in which we at several times. we would not return again by choice',not_happy
id46954,' the westin st. francis is located in the heart of union square. there are many shopping and dining options available. we booked a tower room. our room was on the --th floor (great views) and we were given a corner room which had a large entrance hallway. the room was beautiful and very spacious. we had breakfast at sears fine foods (highly recommend) and ate dinner at the wharf. there are many options available at the wharf to dine on any budget. we took a cable car down to the wharf (the stop is right by the hotel) and cabs were always available. overall we had a great stay at the westin and would recommend it to anyone!',happy
id46955,' stayed in this hotel whilst on a business trip. the location was ideal - plenty of restaurants nearby the market and downtown seattle is no more than a few minutes (and fortunately one lift) away. the hotel restaurant although on the high side of the price window is excellent - had by far my best clam chowder there. the hotel itself is not the cheapest but you get what you pay for staff were excellent rooms spotless and very comfortable the bar and restaurant equally relaxing and room service without fault. i shall be returning soon and will have no issue with using this hotel again.',happy
id46956,' the days inn conn ave. in washington has a great location combined with a relatively low price for the hotel room. the hotel is about - blocks from the metro that gets you to downtown locations very quickly or out to the chevy chase -bethesda area within minutes. the location itself is in a beautiful section of washington and has resturants and sandwich shops near-by. parking is also available in a lot behind the hotel. the hotel is not fancy but it is clean and the staff is very friendly. the room rates are much less than other hotels in the northwest section of d.c. it is a great value!',happy
id46957,' i rate this motel as average only because it is not spiffy or super-deluxe but it is certainly clean and convenient. some of the furnishings are rather weird (big office chairs in one of the rooms for example) but the beds are comfortable and surprisingly seventh street is quiet at night because there are no bars nearby and no truck traffic is allowed. you can walk to downtown if you are so minded just a few blocks away or take a dash bus for -- cents. the staff is very friendly if you are the same to them (which i always am). i have stayed here twice and would go back. there is a very cheap internet cafe nearby and some markets but you have to go several blocks to find a restaurant or cafe.',not_happy
id46958,' we stayed at the microtel from july --th through the --st. the staff was great! we were greeted right away when we arrived by sandra. our first night we went to the riverwalk. she gave us directions from the hotel along with parking recommendations. if you are going to sea world the shuttle from the hotel is a must. the hotel charges $-- for your stay and you can come and go as many times as you wish. a simple call to the front desk and they send the driver out. i would recommend you call on your way out of the park since there may be a wait for the shuttle. we didnt have any problems though. the driver is we had were mike and luis. they were both great! mike had lots of good tips in the morning on the way to sea world all of which came in handy. all of the staff were very kind and helpful and make you feel at home. as noted in the other reviews the noise in the hallways can be loud. we stayed at the end of the hallway on the -nd floor so it wasnt too bad. we probably made the noise during our stay. dont forget the free adult beverages served from -:-- - -:--. the wifi coverage wasnt great but for the time we spent in the hotel this was a non-issue. when back in san antonio we will definitely stay here again!',happy
id46959,' a group of girls and i were celebrating a friend is bachelorette party and stayed at the hotel monaco for one evening. the front desk staff were very friendly and helpful. i thought it was neat each person who works in the hotel puts their favorite food underneath their name on their nametag! funny! i was wondering why the man who checked me in had mac n cheese under his name! we had - girls in a room and we all slept very comfortably. the beds were great! i thought it was decorated very nicely and very clean. we had cocktails in the bar while we were waiting to go out and we found the bartender also very friendly. the food from the restaurant smelled wonderful! the location is great although we are all from chicago so we werent really going to the sites. they have a fish in a fishbowl in all of the rooms which is interesting. so glad that the fish survived with us rowdy girls coming back at - a.m.!',happy
id46960,' my wife and i stayed at the drake in june. the hotel is old and beautiful and well cared for. our only complaint was that the gift shop sells hardcore pornography magazines....right at eye level with no cover. we thought it very tacky of a classy hotel that is supposed to be family friendly. so if you travel with your kids i wouldnt recommend staying there or if you do dont take them in the gift shop unless you want to do some serious explaining.',not_happy
id46961,' we had a little extra time on our vacation so we booked a weekend through hotwire and took our chances. i wasnt real thrilled at first to be booked into this hotel becuase i had stayed here twice before for conventions. the first one i got a room miles from the main tower right next to the swimming pool pump room. the second time i got a room overlooking the parking lot. i was at a convention then so it wasnt really a big deal but this was a nice getaway with my hubby. thanks to other reviews i knew to ask for the marina tower with a harbor view. i did not use the automated check in system just so that i could request a room with a view. the check in chick was really friendly and gave us a room on the -th floor facing west over the harbor and marina. the sunsets were fantastic and hubby and i even ordered room service one night just so we could enjoy the view. the room was decorated in a red white and blue nautical theme. it was very tasteful. we had breakfast one day in the restaurant. it was really nice and we had a nice window table by the marina. the hostess was super nice and our waitress was very efficient. the price was less expensive than i thought it would be. there was a rude dude at the table next to us watching sports on his laptop and talking on his cel phone. we asked him nicely to turn down his computer or use an earpice. he continued to talk on his cell phone. i cant believe these kind of people but it isnt really a reflection on the hotel. all of the hotel staff seemed exceptionally nice. we even observed some staff trying to help out the uk guests in accomodating them with additional nights and telling them what parks and other places were offering free or reduced admissions for them because of the volcano and ash that caused them to have to stay longer. all in all i wish i could relive my weekend again in exactly the same way (minus the rude dude at breakfast). the only thing i didnt like was having to pay for parking. i was prepared for it as my reservation clearly stated the price of parking. $---day isnt bad if it is a covered parking garage but for a parking lot it is kind of steep especially when we had to park way out in the dirt-gravel. five stars all around except for cleanliness and that is only because there was a large urine stain on the down blanket of one of the beds.',happy
id46962,' pros: spacious and clear rooms bed location free wifi cons: too big kind of hotel elevators waiting time',happy
id46963,' i stayed at the edwardian for - nights and was offered a room with a shared bathroom for just $---night. the staff was extremely helpful and friendly. the hotel is in a great location--between the castro district and downtown--some very nice cafes and restaurants right across the road. the hotel has character and is the best budget place ive ever stayed in. i highly recommend it.',happy
id46964,' my son lives in el paso and was deploying for the middle east so the wife children and i drove over to see him off. he wanted us to stay at the howard johnson near his house. it was a dive - glad i didnt! i am normally a holiday inn guy so i was going to stay at the one at sunland - rated number one in el paso by tripadvisor by the way - but there were two things that the fairfield offered that the holiday inn did not. one was queen-size beds instead of full-size - nice when youre -- - and the other was complimentary breakfast. all in all the fairfield was great! the hotel was clean inside and out the staff was friendly and the pool and spa were nice. the fitness center seemed nice although i didnt use it personally. i asked for a room on the top floor with extra pillows and got exactly what i requested. parking and wi-fi were both free - a rarity in many hotels now. i have only two complaints about the fairfield and i honestly consider them both minor annoyances rather than complaints. first the marriot website makes it sound like the fairfield offers a legitimate breakfast - quiche etc. it is really just a very low-scale continental breakfast and doesnt offer much. i ended up eating out that morning and had really hoped to save the additional expense. cest la vie. second i could hear the highway outside to the extent that i kept thinking my children had opened the window. the saving grace was that the beds were so comfortable i didnt hear anything once i fell asleep. overall i dont think you can beat the place for $--.-- a night.',happy
id46965,' i stayed in this hotel thinking i was getting a good deal. i had also booked it months in advanced. when i spoke to them on the phone we had come to the agreement that i would be staying next to my families room. when i got there it was a different story!! my hotel was not close to theres. when i walked in the room it stunk like smoke (even though it was a no smoking room). the bathroom was durty!! not clean enough for my little boy to take a shower in!!! and worst of all the continental breakfast wasent much of a breakfast. motel - has it better and you pay less!!! i will never go back there again!! the pictures online make this hotel look really good and when i got there i was decipointed!!',not_happy
id46966,' was booked here via corporate travel to attend a conference (not on hotel site) and regretted it from arrival. curious smell pervades the corridors that resemble rows of prison cells. room was fully functional but bland; that said i did sleep well. really object to paying for an internet connection in this grade of hotel but in fairness the charge was waived on departure. the location close to i-- is perhaps convenient for some but it is a long way from la jolla village the closest local attraction. i am surprised it has fared so well on trip advisor so perhaps my experience is atypical. the truluck is steak house opposite is quite excellent and a definite redeeming feature.',not_happy
id46967,' we visit family often since moving to corpus christi in march --. we stay at the cattel baron every time we go up.pricelocationspotless rooms and above all the great staff make our stay here enjoyable every time we visit. we will stay here many more times in the years to come !!',happy
id46968,' have never written a review on hotels i have stayed in - but keep thinking about the great time we had in new york which was enhanhanced by the the accomdation we had. i can only give the wellingoton -- ot --. the location was excellent close to central park and the theatres on broad way. the service was excellent and priced very reasonably for it is loction.',happy
id46969,' television controls are poor. unable to view information on selected channels. sheets had cigarette burn holesbath tub mat was old and peeling off. breakfast was full of caloric pasteries and muffins no oatmeal boiled eggs. etc',not_happy
id46970,' came here for a business conference but had some time to enjoy the facilities. the resort is just beautiful with tremendous thought as to layout landscapingfacilities and just a real joy to the eyes. the lazy river pool is pure fun and relaxing. the hotel is very family friendly with kids having a blast in the pools and at a child center. the staff everywhere seemed to be especially trained in human kindness. they were never in your face but always seem to appear when you needed assistance. the food was fabulous. we had an especially good time with umberto and ana from food service. restaurants were plentiful and service-staff were great. the rooms were clean the beds wonderful the room very airy with a great view of the mountains. bathrooms were very large with modern amenities. this facility was the best! although i was here for a conference i never felt less than an invited welcomed guest and treated like a queen. dont hesitate to come alone with a family or for business. this facility was the best ive seen in a long time!',happy
id46971,' the hampton inn is the place to go (in that prize range). i discovered it through a different website which had a special rate including breakfast. the rooms are clean and comfy the breakfast is ok. you do not miss it when you are at home but provides some variety for the stay. the coffee is free at any time and pretty decent. the fitness room is not really used in the morning hours and is good place for excersise. i did not try the pool but that looked sort of small. i can completely recommend this hotel and will visit it again when business needs to be done in dc downtown.',happy
id46972,' i stayed at this hotel for - nights. it was stunningly beautiful unique and historic. wonderful -- until i started itching. i thought it was dry skin or perhaps an allergic reaction to the linens. when i got home i noticed red welts-bites all over my legs. perhaps about --+. pretty sure i was bitten by bed bugs in this hotel. the marks took several months to completely go away.',not_happy
id46973,' have just returned from a long weekend at the hotel vitale. after walking around a bustling city all day we looked forward to returning to the hotel. the lobby elevators and room were peaceful and calming. the terraces were extremely nice - we watched the blue angels from one. we booked on expedia had a deluxe city view room. we ended up with a handicapped room which was fine with us - large shower instead of a tub in the spacious bathroom. the room was very nice with luxurious touches like a flat screen tv cd player superior bed & bedding excellent desk chair wireless internet etc. however like others we noticed the lack of drawer space in the room & surfaces in the bathroom to hang the nice robe and to put our toiletries on. the closet was not big enough to store our clothes and the suitcases together. luckily most of our clothes were hanging anyway so it wasnt that inconvenient. we were in town for a wedding and returned at -am the morning to find our toilet was not working properly. housekeeping came up and could not fix it so we were moved (fairly quickly) to another room to sleep. we definitely preferred the city view room to the superior room. our toilet was fixed the next morning. be prepared for steep charges on room service (--% + $- delivery charge and -.-% tax). the restaurant is very good but also pricey - we spent $--- in two days for breakfast. during the week there are plenty of deli is etc nearby to get breakfast on mission. on the weekend the choice is more limited - the ferry building has coffee bread fruit cheese & pastry vendors but nowhere to go for a sit-down breakfast. overall we had a wonderful time and would stay again.',happy
id46974,' despite its location (too far south) we have always liked this hotel. our stay this time was ok but there were a few little issues. the concierge was completely unhelpful - and not overly pleasant either. overall the hotel is getting a little tired - it could use some sprucing up. there werent nearly enough towel racks-pegs in the bath and the shower curtain rod was really showing its age. the lampshades in the bedroom were tilted and askew and couldnt be made right. the room was way too hot (on a --+ degree day in chicago) and the a-c wasnt working very well. we had to call maintenance to come and fix it. they came but didnt fix it so at --:-- p.m. we were on the phone requesting a floor fan. they wanted to send engineering up again but we werent interested at that hour of the night. it then took them -- minutes to locate a fan. i finally suggested they go buy one at the walgreens down the street. they did finally find a fan but it was filthy. the next day engineering came and fixed the a-c but it still wasnt working very well. we are hilton gold members which didnt get us an upgrade to the executive floor though we were able to get breakfast there. the breakfast room was not staffed well - food and beverages ran out and werent replenished. and the place was packed with families with small children running around unsupervised - wish the hotel could have done something about that. it was clean though and the housekeeping staff was very friendly and pleasant. we didnt realize the hotel allowed pets - until the dog in the next room kept barking. would we return? maybe if it was a good deal.',not_happy
id46975,' this cool lively funky hotel is a little gem. check in took - minute really helpful & friendly door staff compact room which stored everything with room to spare for - people over a week. bags of storage space really light and very clean-well maintained. the only downside is the bathroom as it is not too private. each floor has a galley for free tea coffee ice water so plenty of refreshments on tap. outdoor patio is big and i am sure perfect for summer drinks. - bar areas - which is higher energy perfect for a late night blow out when our night wasnt ready to end after nyc bars. didnt try the menu but asian fusion decent breakfast (at hotel rates) & free muffins and coffee for those looking for a quick & free bite first thing. location was very good -- minutes max to book of mormons - minutes to on the rocks (a great whiskey and world beer bar all candles and bar stools) and of course -ish mins to times square. you can also avoid the touts with a few minutes detour and get into other parts of nyc. yotel feels like it is got great energy could be the funky lift music the light and simple compact rooms or just that it is got a bit of nyc star dust!',happy
id46976,' we traveled to chicago for a weekend getaway for my boyfriend is birthday. i had wanted to do something special and when i found an online deal for this hotel i decided this could be it. based on others reviews i had extremely high expectations and was worried i would be disappointed. i am to report that this hotel exceeded my expectations in absolutely every way! upon arrival we were greeted by an extremely friendly and helpful front desk. i had mentioned in our online reservation that the reason for our stay was my boyfriend is birthday when we entered our room there was a silver platter with a beautiful handcrafted dessert of mouse caramelized bananas and a chocolate bar with the words happy birthday written on it. the silver platter also included a hand-written birthday card from the manager of the hotel and saratoga and perrier water all at no additional charge! i was blown away! the bathroom also far surpassed my expectations! it had wonderfully soft white robes and slippers along with french shampoo conditioner and body wash that all smelled fabulous. the bose sound system was amazing but i think the very best part of our entire stay was the bed. i honestly dont think i have ever slept in a more comfortable soft perfect-in-every-way bed. both of us agreed that it was by far the best sleep we have had in as long as either of us can remember. i would stay here again in a heartbeat from the fresh flowers in the lobby to the evian is before bed this hotel paid attention to every detail and was a truly amazing experience.',happy
id46977,' i found the staff friendly and helpful and the beds were comfortable i loved the pillows. the rooms very easy to get around and i liked having a dressing gown. the down side is the restaurant had very few vegetarian options and the disabled facilities were a problem. i found the sink too high and the shower head aimed at the shower seat was too far away for the water to reach me. my husband and me liked the aromatherapy goodies in the bathroom.',not_happy
id46978,' first i am a gold passport member with hyatt currently platinum level and have been diamond and have stayed at at least five or six different ones. i was pretty disappointed with this one. it was clean and had the great little coffee shop downstairs and was in a good central location but there were some serious service glitches and the bathroom was so small it was ludicrous for a room that is in the high three hundred range. i used points but it took alot of them and in the past i have been treated much better in using my points. first i was charged as a no show when there was a note in my reservation that said i was coming in on the red eye and i had phoned the evening before to be sure all was in order with the late check in - i tried to check in via internet but for some reason that service was unavailable so i double checked by calling and spoke with a human who assured me it would be fine to show up the next morning and that everything was in the file. the first front desk person to check me in greeted me with a you were supposed to be here yesterday. i pointed out there was a note in the reservation and she gave us the room but i guess she did not correct the no show notation and it was not until i was checking my bill the last night that i caught the $---. charge. luckily the woman at the desk that night had originally taken my reservation and she corrected it. but why should it take three tries to get something that simple right? then when i was shown to my room it was miniscule and recently renovated a horrible dark grey-brown. really it was back to the seventies and not in a good way. i went down and got a slightly better room but as someone else commented the bathroom is the size of a tiny closet with no room to put toiletries of any amount - not enough for a couple for sure. no bath. just a shower. really. hideous mural behind the bed. the lights are some weird touch pad. my husband is a techie and i am not impressed by gadgets that dont work well. the lights were literally all on or all off no in between which is difficult if one is sharing a room. the tv on demand channels did not work at all. the housekeeping staff were great. the concierge (male) was unhelpful. the doorman tried to strongarm me into taking a limousine when i had specifically requested a yellow cab and one was sitting right there - seriously if i had not dug my heels in i would have paid twenty dollars more for the same ride with someone whose marketing was dubious at best. i felt that was a violation of the hotel is duty to provide a range of options that i was being steered so hard into a choice i had no intention of making. i had a friend come in from out of town and just told her to stay elsewhere. i even went down and asked to pay for a better room but there were none to be had. no regency club rooms no suites nada. i think hyatt should rethink this - i was just online thinking to book a room (at full price) at the hyatt in waikiki and there are no suites and the pool is closed due to renovation. i get that renovations need to be done but save a few good rooms for your loyal customers please! i am going somewhere else kissing those points for the dollars spent goodby. it was that bad. i just dont want to repeat that. i should say i stayed at the disneyland hyatt when it was under renovations - they gave me a fantastic room and treated me beautifully so it is not just that i am a prima donna who cant walk through a construction zone. really the management at this hotel needs to figure the staffing out for those behind the desks that we look to for help - the housekeepers room service etc. couldnt have been nicer but the chill on some of the the desk staff was difficult to shrug off.',happy
id46979,' this hotel is a very classy establishment near south station and china town. the rooms are large and very modern with nice touches such as an ipod dock. the hotel has an excellent gym and good bars-restaurants.',happy
id46980,' this staff and hotel is a gem in nyc! lovely lovely peopls great rooms great value- we love it and will highly recommend this hotel.locatioon is great staff know all the best places to go from top to bottoom lovely stay',happy
id46981,' great location great service room towels left on chairs empty coffee cups after cleaning staff finished. terrific bell service friendly. great size for room and bathroom. loved the refillable (eco friendly) shampoo etc... a few stains on new carpet chairs and furniture a little scuffed and nicked. will stay again',happy
id46982,' casablanca is a really nice hotel and much better than most that new york has to offer. the staff were really excellent and sincere in their efforts to make our stay as good as it could be. a special mention to the concierge who got us an evening table at gramercy tavern at very short notice. thanks again. the room suffered slightly from noise from adjacent rooftop air con units but was otherwise a good size (for new york). location is great if you are after times square but there are plenty of other sites in easy walking distance and the subway gives you easy access to the rest of the city. basically this place represents better value than most places in new york and the staff are top rate.',happy
id46983,' the only reason i booked this hotel was becuase of the rate of $--- over labor day weekend. the hotel is located in the heart of the city and has some real nice city views. the lobby and the rooms need some renovation the furniture is kinda worn and outdated but it is clean. the hotel has the new hyatt grand beds has to be one of the best beds ive slept in. the fitness center is a decent size with new equipment. i thought the service was warm and professional which i find rare at these large touristy hotels. in the end this is a large outdated tourist hotel in the heart of union square.',happy
id46984,' i dont understand the negative reviews here. unless you are looking for a super high standard -* i would certainly recommend this hotel. whilst the rooms are quite small and the bathrooms fairly limited it is a very nice hotel - not a dump as one reviewer said. the staff were very attentive and kind and the hotel feel was quite luxurious. the location is great (close to the water).',happy
id46985,' our stay was only one night but due to our travel arrangements we almost had two full days in the hotel. the location is pretty good about a - block walk from the mcpherson sq metro stop so getting around via subway is pretty easy. the hotel itself is nice but the rooms are a little small. the bathroom was in good shape and seemed to have been renovated not too long ago. the staff was very accommodating and allowed us an early check-in and late check-out. the hotel has a restaurant and bar (food is so so wait staff is somewhat inattentive). room was clean comfortable and pleasantly came back after a long day to find the room had been turned-down (always a plus). if you are in dc to tour and do not plan spending much time in your room this is the place to go. good people good service comfortable room and a good deal.',happy
id46986,' hard to make up my mind about this hotel. it was okay... most of the staff are especially attentive except for one lady in the front desk who didnt seem to be put together. the location is near korean street and macy is. they only serve cold breakfast at $-- so that is what is disappointing. very clean but somehow layout in the room and bathroom is a bit off. if you stay in this hotel you will survive and maybe a bit more but not entirely the greatest experience for the price they offer.',not_happy
id46987,' we checked in early at no extra expense (- a.m.!) we asked for a coffee pot in the room--and a pitcher of milk--and voila it arrived shortly to set-us up for the following mornings. the in-room bar is remarkable. there are not only crystal glasses within but there is a bin filled with ice. in the refrigerated section i kept the milk pitcher by the way. watch out while using the shampoo-conditioner-body wash in the shower. it is made in italy and can sting your eyes. use the towel heater and admire the faucet-hardware. ask for an ipod dock for your stay if you like that sort of thing. sleep well--exceptional mattress and covers. use the fitness room ----. it is stocked with x-cise balls boxing gloves apples waters and ice cold washclothes. if it rains there will be umbrellas waiting for your use at the entry door. and out you go. many museums are within walking distance!',happy
id46988,' upgraded to a junior suite i said to myself this will be just fine for a few days. and it was. the room was spacious if a bit boring but the air conditioning was fine the lighting good and easy to find a place to plug in my blackberry charger. what else do you really need for a fed days? there was a starbucks on the premises and a gift shop to get the sunday new york times. the bed was comfortable and the shower worked fine. the surrounding neighborhood is mostly non descript. the service was fine--nothing over the top. he lobby was kind of interesting for a business hotel and the even had a little library so you could sit on the couch and read a bit in your free time. didnt do room service or the bar. it is right across the street from the convention center so i felt a little naked without a name tag. again for two days not a half bad experience.',happy
id46989,' the old fabulously maintained building and the super convenient location are the reasons we chose this hotel the first time (late december ----). the staff (including general manager head chef front desk personnel the restaurant the bar the piano players the valets etc.) are the reasons we will never need another hotel in dallas. the service rivals the four seasons but they made us feel like family. i have just returned home from my second visit and have reservations again in february. breakfast lunch & dinner there are several wonderful dishes to choose from. there is a driver who will take you anywhere else (- mi radius i believe) and lots of places within walking distance. there is no spa but you can order in a masseuse or catch a ride over to the w and be pampered at bliss (i did). the exercise room has cardio equipment and free weights. beds are very comfortable with good pillows and yummy linens love the library bar and live piano. there is a category for pool here but i never looked for one...cant comment on so i left it blank if you stay please take extra tip money....these people take such good care of you you will want to return the favor. enjoy.',happy
id46990,' the location of staybridge is hard to beat if you want to stay in mid-manhattan. you can take the jfk airtrain change to subway line e and reach the hotel in less than a hour with little cost. the suite had everything i needed. niina nick and other staff members were very professional and helpful. there was some construction going on nearby waking me up pretty early but it happens in a big city. yes some patience is needed with the elevators but never more than a couple of minutes. alltogether a very enjoyable stay.',happy
id46991,' this hotel is in a good location but its cheap for a reason. the rooms are worn out. bathroom was clean but needs some fixing up. the carpet shabby not well vacuumed. lots of dust build up in corners and behind the bed. i was left a big dead bug in the draw by the bed.',not_happy
id46992,' i stayed in this hotel for - nights and i loved it. it was in the perfect location as i wanted to be in times sqaure and it was worth every penny. the staff are really and helpful. the rooms are clean might be a little small for some people but it was base - it has a safe iron ironing board hairdryer mirror wardrobe so at least it has everything you need. we had breakfast for - days we were there and it was lovely - you cant go wrong. i would recommend this hotel to anyone and if i visit ny again ill will go back.',happy
id46993,' based on the mixed reviews we had read about the islandia my fiance and i were curious to see for ourselves what lie in wait. wed booked this hotel as well as airfare & rental car through hotwire (highly recommended and economical but that is another story!) for a four-night stay in mid-april ----. upon arrival we were met by gorgeously-landscaped sun-drenched grounds everything in impeccable condition. upon entering the main lobby we were met by a very cheerful chap who offered to help us with our bags and pointed me toward the main desk. the smiling attendent was cheerful and professional and we were checked in to a tenth-floor ocean-view tower room in no time flat. the lobby by the way was beautiful and comfortable. our room was spectacular! the view from our little balcony was breathtaking offering world-class sunsets and picture-worthy vistas of mission bay and the pacific. the breeze that floated into the room was perfect as well. the room was large and contained a king-size bed tv armoire writing desk and chair two easy chairs a small table and the usual nightstands and lamps. the balcony included two patio chairs and a small table perfect for cocktail hour! the bathroom was clean and elegeant with real marble and fine tile flooring. no problems with amenities or anything of the sort. the little complimentary coffee maker even worked like a charm (not to be taken for granted at other places.)in short between the typical perfect san diego weather the location of this hotel the recreation opportunities of which we took advantage and the islandia itself we had a memorable satisfying visit. we will happily return to this hotel and have already recommended it to several friends. five stars!',happy
id46994,' the hotel is good in a nice position with large and comfortable rooms and bathrooms. however considering the price there are some large drawbacks. as an example it is simply unfair to price a small bottle of water from the minibar some - dollars water it should be included in the prices as electricity is. internet connection in the room is charged not cheap and wired only. the lobby has a free wi-fi for guests but really slow the starbucks at the corner has it much faster and the breakfast is much cheaper too. if you leave your own food in the fridge when you leave you are charged some -- dollars! it is unpleasant.',not_happy
id46995,' the location and the room were amazing no trolley noise and amazing spots because it is in teh heart of gaslamp quarter. we chose this hotel because of downtown and major freeways convenience and also of the nearby shopping and dinnering spots. the bussiness center is a robbery; they stole me $-.-- for printing - pages (-.-- each) and - minutes of internet (-.-- each) i was stunned with. and no way to avoid the parking quota of $-- per night!!! they should offer a reasonable parking rates for guests.',not_happy
id46996,' this was the first time i stayed at howard johnson inn fenway park in boston. although ive been to boston for business purposes several times this hotel is the best in terms of its location and great value. ill certainly choose it again next time when i go to boston and would like to highly recommend it to you too.',happy
id46997,' we stayed at the swiss for my birthday and had a beautiful room and a excellent time. stayed on the --th floor in a king corner room and the view was breathtaking. the staff was somewhat reserved but very professional. they do not gush over you with plastic smiles which i believe some may unfairly judge as rude . in fact the staff bent over backwards to meet our every need. we bought a package and lost our tickets to the art institute and they gave us extra tickets. we also had access to the --th floor lounge and was blown away by the views service and yummy food and wine served each evening. when we checked in they sent cholate coverd strawberrys and a welcoming note to our room. the hotel was sold out we still was able to get our car within five minutes and the staff was always ready with directions and phone numbers to help us. my only complaint is that the king bed was too firm for my taste otherwise this hotel was a dream come true and i would highly recommend it to anyone. i felt pampered the entire time i was there and look forward to returning.',happy
id46998,' the hotel is perfect to do the whole tourist thing. smack in the middle of times square and getting around was easy what with the tour bus operator station just outside the front door. considering the location we were worried about the noise and sleeping but it was no issue at all. would definitely recommend this hotel.',happy
id46999,' the lady who checked-us in for the first night was really nice and friendly i think monica but the gentleman at the front desk i dont know his name but was wearing earrings wasnt friendly at all. we decided to stay another night but he seemed kind of i dont know how to put this but unprofessional and not genuine. after my interaction with him we decided to stay in another hotel down the street. i have been working in the hotel industry rooms and divisions to be more specific for almost -- years and i always tell my employees that empathizing is the most important thing in our job. besides that the room was good with a microwave fridge and a coffee machine in it and pretty spacious. parking was free and finding a spot wasnt problem at all. i might stay in future.',not_happy
id47000,' stayed one night thats one night ill never get back its need to be closed torn down then burned the worse night in my lifepeople hanging out in the parking lotbalconies and this was -am got woken up by screaming people in the next roomthe room smelled i lit a cig.to cover up the smell my smoking smelled better then that room.the bathroom door hit the exhaust fan i could go on and on about this place but i think i wasted enough of my time on it now.just dont stay here unless you like filth',not_happy
id47001,' this hotel is really great overall - we were pleasantly surprised. the staff is extremely helpful and friendly. the hotel location is great - just - blocks outside the loop but still centrally located for walking. it is just two blocks from greektown one block from a walgreen is and one block from a dominick is (full grocery) - which couldnt be more convenient once you realize youve forgotten to pack certain items! (or want a bottle of wine in your room!) lots of great restaurants a mere three blocks away on randolph st. the rooms were very stylish sizeable and the beds are killer - extremely comfortable. room even had a flat-screen tv! the hotel even has balconies - a rarity in this day and age of hotel windows that dont even open due to liability issues! the only strange thing was the bathroom - it was very odd. the sink-counter were situated in the corner so the mirror was split left and right - very little counter space to work with and the faucet was offset to the left of the sink instead of centered. kinda seemed like the mad hatter designed the whole thing but you could work around it once you got used to it. shower arm also bizarrely set up but again not a huge big deal. considering we got a fantastic last-minute rate on the internet (right before the marathon no less!) we really got our money is worth. highly recommended.',happy
id47002,' we just spent one night here but it was great for a family with more than - teenagers! with three kids it is tough to fit in a regular hotel and many wont add a roll-away bed due to fire codes. here we had three queen beds! plenty of space for - (or more) kids plus their parents. very nice would recommend.',happy
id47003,' front desk staff were excellent. when we arrived a very very rude and upset british couple were berating her to the point of near tears but she maintained helped them and then helped us without missing a beat. the hotel is quiet clean well appointed. some of the features are aging a bit (actual crt televisions for instance) but it all holds up well. bathroom has a great shower with a high pressure shower head. bed is firm but very comfortable. ive stayed here twice and ill stay here every time im in houston.',happy
id47004,' my wife and i went for our third anniversary and had a wonderful time. we highly recommend the royal palms as your home away from home. the staff was very welcoming and super friendly. the lamborghini convention held at the resort this last weekend was amazing... we liked the ----hp bugatti veyron that happened to be parked out front. check out the picture below!',happy
id47005,' the staff was very friendly and courteous. we were very pleased how fast the check in and check out was. they all seemed very pleasant and accommodating. i would stay there again.',happy
id47006,' picked up a b & b deal on the internet - excellent value. we were allocated a large twin room on front of the building much bigger than other rooms weve had in the us. the hotel has been refurbished recently and the ground floor lounge area was great for having coffee as it overlooked the courtyard garden which is very pretty. (cheaper to get the coffee at starbucks across the road rather than order in house). breakfast was included in our deal not sure we would have paid $--.-- each if it hadnt been included but there is always starbucks. had dinner in one night - set menu $-- for three courses - which we thought was good value. there is a spa and pool which all guests can use but you have to pay for gym and classes unless you are staying on -th floor! the hotel is -- minutes from foggy bottom metro station and about -- minutes walk to the mall-white house. georgetown is about -- minutes walk and there are many restaurants there catering for all tastes and prices - our favourite was zed is an ethopian restaurant.',happy
id47007,' the room sucked parking sucked and the service sucked. do not stay here. it wasnt even worth $-- per night. ill pay more to stay somewhere else next time.',not_happy
id47008,' the omni is located in a pretty good location in downtown austin to allow walking to attractions and restaurants. the hotel is guest rooms are desparately in need of renovation. the front desk staff are not helpful nor very friendly. just did not meet my expectation of a - star hotel.',not_happy
id47009,' although the location was very convenient (a ----- minute downhill walk to pike place market) this hotel was dissapointing. we had just come off the i-- after a hot day of driving and there was no air conditioning which was not mentioned on the website. there was a note on the window asking that we leave windows closed as there were renovations going on at the hospital -- feet away from the hotel also not mentioned on the website. we had to wait for the ancient elevator to go up one floor because the stairwells were closed due to renovations going on in the hotel...again not mentioned on the website. the room we had was very old dingy and smelled stale and there were dried drips and spots on the bathroom walls. construction went on until at least -pm and started again at -:--am. both available parking garages were located down a very steep hill. these things should be taken into consideration for people staying there for medical reasons. the desk staff were very good at apologizing.',not_happy
id47010,' horrible and rude service. we booked a non-smoking room and when we got there the room had clearly been smoked in for years. when we tried to discuss this the office denied anyone had ever smoked in there and told us there was nothing they could do. they also accused us of smoking marijuana in the room. (do you find it a little ironic that we had issue with a smoke smell and their response to it is to accuse us of a smoke smell?). very difficult to deal with the place was extremely dirty as well. dont even get me started on the stains on the towels walls and doors. ugh.',not_happy
id47011,' my boyfriend and i stayed here for - nights and we loved it. pros: we had a executive room on the top floor and the room was spacious the bed comfortable and the bathroom was chic. i didnt find it small at all it is nyc what do you expect. the staff gave us free water and umbrellas which came in handy its near a subway station and you can easily walk to soho or greenwich village the staff is super friendly cons: the bar is so small its almost non - existent the hotel has - elevators which take forever during busy hours. we had a corner room so we didnt hear the elevator at night the gym is tiny and parking in a garage will cost you',happy
id47012,' stayed at the chelsea pines inn for four nights. i chose this place based on reviews here on tripadvisor and im that i did - it certainly deserves every good written word. the location is superb if you for example come by plane from jfk - just take the a or e train from-to the airport and get off at --th street and youre at the hotel - perfect! and youre close to the imho most beautiful and interesting parts of nyc - chelsea greenwich village soho and tribeca and by taking the subway (either on the same block or one block away) you can get literally anywhere in the city. the prices are competitive and value-wise you cant get any better. everything is clean a nice breakfast is included (already miss your bagels!) and it is quiet so you will sleep well. the rooms are a bit small but hey - i didnt come to this great city just to hang out in the room although that too would be nice enough - fridge tv free wifi clock with ipod-iphone dock station iron and ironing board and so on. above all the friendly staff makes this place a home away from home. cant recommend a hotel more than i can with this one - you can not go wrong in choosing this place.',happy
id47013,' only stayed here because it is close to my in-laws but i was really concerned about my safety at night! went over to the k-mart next door to get a steering wheel lock. breakfast was cold cereal and danishes. pool was okay for the kids. there is other places at about the same price that would be better.',not_happy
id47014,' i had to catch a early flight on monday and needed a hotel close to the airport. they gave me a really great deal to leave me car there while i was on business. the room was comfortable and clean and breakfast was good. was able to grab some fruit and bagel and then they shuttled me over to the airport. they even gave me a business card with the hotels number to call when i returned. the staff was friendly both before and after my flight. even though i only live in dayton i will definitely stay here before my flight. they made my trip really hassle-free.',happy
id47015,' excellent service of shuttle for the airport and during the stay. were at - min of the fisrt subway station(jfk) and the service was continual in all -- min in both directions. very good service!! the room was ok if your priority is not the luxury. the a-c was a litle bit loud but if you have no problem of sleep perfect! the personnal at the front desk wasnt smiling cold even. the breakfast was excellent. very good choice and free. i would recommend this hotel for anyone staying in the boston area!',happy
id47016,' stayed in a king suite which was quite large. clean and the bed was comfortable. didnt use the tv or amenities. parking was $-- and i could walk to the conference i was attending.',not_happy
id47017,' was worried a bit when reading past reviews but was very pleasantly surprised. bay view room was wonderful and on --th floor was just enough above pool to avoid any day and evening noise (train horns went off all night - but not hotel is fault). room was very large with good amenities (fridge spacious bathroom comfortable bed and pillows). registration-check-in staff was very friendly and lobby-concierge staff were great in recommending local restaurants. internet access was a real annoyance (ridiculous to be charging hotel guests $---day when lobby-pool internet is free) and free areas didnt connect easily during high use periods. didnt try out the restaurants-bars but pool area was very pleasant and access to seawall for strolling-jogging is very convenient. the mandatory valet parking (even for dropping off-picking up rental cars) is a bit inconvenient but tolerable. the valet employees were very pleasant and friendly. overall decent value for money especially if using the convention centre. cheaper places nearby no doubt but probably not with the wonderful view. a really nice hotel in convenient location.',happy
id47018,' the location is very convenient. if you are coming from the airport the blue line stops right outside of the hotel. the rooms are very clean and are kept that way each day by the housekeeping staff. the hotel is close to all chicago is important sites and has some great restaurants in the area. the staff is friendly and helpful. my only complaint is that breakfast is served in the small lobby so if there are a lot of guests there at the same time it can get a bit hectic. there are - computers and a printer in the lobby which was very convenient. very reasonable prices for the location and rooms. ill definitely be staying there on my next trip to chicago!',happy
id47019,' stayed here for - days while attending a conference at the convention center. just adequate as far as a hotel is concerned. the rooms are well kept beds are comfortable. however they are small. not too small for - adults but a little more cozy than i would have preferred. same thing could be said about the bathroom. clean facilities just small. pros: clean close to everything. if you need a no frills stay when attending a function at the convention center this place is perfect (- block away). pretty central to everything walking was never too far. the restaurant inside was good for lunch and dinner excellent meals (very generous portions). easy to schedule car service to get back to the airport. cons: no free wireless service. you must purchase wireless access from waypoint and the cost of ~$-- per day. that was annoying considering i was on business. the gym if you can call it a gym is terrible. it was a converted room with - treadmill - elliptical and - set of dumbbells. only - people could be in there at the same time. breakfast buffet was poor; few choices and it costs way too much (~$--). bottom line while it had its downsides the roosevelt is a good place to stay. seems to be right in the center of everything short walks to everything i wanted to see-do. clean rooms. i would stay there again if i had too but would try to get someplace else first.',not_happy
id47020,' we recently got ames hotel through a priceline bid. we were a little nervous of how fancy the hotel looked since we were traveling with our - year old. the room was beautiful and very modern. we had a queen bed and we were upgraded to a king bed for free quickly since we had our daughter with us. the location was perfect for us. we walked to the aquarium childrens museum and fanuill hall within minutes as well as the t. the people at the front desk and the concierge are among the nicest and most helpful people i have encountered at a hotel. they quickly printed out directions for us and made dinner reservations. if i had to say anything negative the only thing i would say is that i could hear a lot of street noise at night even on the -th floor but i dont sleep well anyway. my husband slept right through it. i would highly recommend this hotel!',happy
id47021,' this hotel has it all - fabulous staff and services wonderful dining in lobby area great rooms and good location for maximizing site seeing. spent my birthday weekend in a wonderful room overlooking the harbor. rooms were perfectly clean and well appointed. my only minor negative to say is just an opinion type thing - i did not like the sliding door between bedroom and bathroom. this was the only thing that i did not really care for though. beyond that - this hotel was fabulous! great tequila bar or champagne bar in lobby. very cute restaurant that we did not eat at but we had their food via room service and it was fantastic. the staff were all very friendly and knowledgeable of the area. very quiet rooms with fantastic views and very nice to valet parking on site!',happy
id47022,' the lobby is modern and a happening gathering place in the early evening. they had a wine hour everyday that seemed to be really popular. it draws a decent crowd because the restaurant in the hotel is very good (urbana). the rooms were the most memorable part of the stay. my double room was spacious with comfortable beds fun fur throws and bright colors in the room. it felt less sterile than a lot of hotels ive stayed in because of the fun quirky twists in the design.',happy
id47023,' my boyfriend and i stayed a night at the w and from the moment we got there we had a perfect experience. we arrived a couple of hours before check in but they allowed us to check in anyhow and even upgraded our room. with the exception of our hotel room door we never once opened a door or lifted a finger while we were at the w. the employees were all friendly and helpful. every time we used valet the service was prompt and courteous. i would definitely stay again at this hotel.',happy
id47024,' a little gem of a hotel. beautiful boutique hotel on pacific heights. no - on trip adviser and im only surprised it is not no - (but i havent actually stayed at the fairmont so perhaps im biased). our room (suite) was fabulous with every little comfort and the king bed was so comfortable it was difficult to get up in the morning. breakfast was superb even with little jars of english clotted cream to put on your scones! every evening they host a complimentary cheese and wine session lasting -.- hours. it is a liitle way from the downtown or fisherman is wharf action but they do provide a complimentary chauffeured car to union square in the mornings and you can use a cheap ----- day bus-cable car pass to get around after that. car parking is on street and handled by the hotel staff who move the cars around as needed. the reception-concierge staff are so polite and helpful and make you feel really important.all the remaining staff are also friendly and helpful. in my opinion it is very good value for money and you will leave feeling really good and wanting to return. one tip to end with...do try to see beach blanket babylon at club fugazi while in town.',happy
id47025,' i stayed here for - nights as part of a motor coach tour of california. the rooms were a decent size were clean and had a flat panel tv and an in room safe. decor was a bit dated but not too bad compared to other hotels in the area. it is a good location just about a ----- minute walk to much of the action along the piers. the restaurant on the main floor had a nice breakfast buffet with great staff who were very friendly and went out of their way to be helpful. the staff at the front desk was hit and miss unfortunately. you can only get free wifi in the lobby here however if you are a hilton club member you can get free in room wifi. i called down to the front desk asking if i can get a promo code for wifi in my room as i feel that any hotel charging anywhere over $----night should automatically be including free wifi and bottled water in the room. that is my personal opinion as a regular business traveler and vacation traveler. the lady on the phone told me their daily price was about $---day i believe unless i was a hilton club member and that she could not give me a promo code. fair enough so i requested to join the hilton club to which she responded i cannot just sign you up for this card over the phone we are busy! and before i could ask if i could come down and sign up for it she automatically hung up on me! i was like hello hello? gone. hung up! great customer service. needless to say i did not run down to sign up for the card where i can expect service like that. im glad i ate at the restaurant everyday and saw that this front desk lady was the anomoly and not the norm. other front desk staff were fine to deal with also on check in. lobby has some comfortable furniture to sit one while using wifit. i know ive focused on wifi and this staff member but i did find her very rude and i find the whole wifi pay policy in upper end hotels a joke. i pay for a month of service at home basically what these hotels ask for as a daily rate. it is like water and power now it should just be included with any room.',happy
id47026,' after quickly checking out of the nasty days inn at mission valley we were lucky enough to find a room here on friday of memorial day weekend. the front desk clerk was very nice but also very young and seemed kind of nervous. this could be because both my credit and debit cards were both denied. they both had plenty of money but for some reason werent working. maybe the guy thought i was nuts or something because i was a bit worked up needing to find a room with them in such short supply and then having credit and debit card problems. but the guy was very helpful and attentive. finally i ended up being able to just pay cash with a hundred dollar deposit. the guy then gave me a room that he said was a business room or business person section or something...he said then wed have a fridge and microwave. he did ask me though if my four year old daughter was a fairly quiet child because shed need to be to stay in this area. i thought that was a little weird but hey i was thrilled to get the microwave and fridge. oh yes he also mentioned that this room was supposedly a bit bigger than others. we stayed on the third floor in the back building. this was kind of a pain but it was nice too because the pool was clear back by this building. sort of in the corner of the parking lot which i thought was a weird place and very inconvenient for the guests in the main building. the door into the building had a sign saying it was always locked for our safety however it was open most of the time. we took the elevator up to our room and let me tell you if this was a larger room than usual id really hate to see the size of the the others. this room had two queen beds and it was one of the smallest rooms ive ever stayed in. it had the fridge microwave table with two chairs a sort of desk table and chair and the tv in the amoiore. that was way too much stuff in this itty bitty room. the bathroom was very clean and pretty nice nothing fancy but nicer than usual id say. then it also had a seperate sink vanity area. it was very nice to have the two sinks and mirrors saved us time getting ready in the morning. there was also an in room safe which was nice as well. we could see the entire pool area from our window and unfortunately we could hear just about all the noise from it too. we just turned on the fan or the air and then you couldnt hear much of it. tv came in fine but i found the channels lacking. they did offer pay movies and video games which we didnt use but is nice to have. the hotel also offered room service from their restaraunt the tickled trout. there was a two dollar per person charge plus a --% gratuity added to every room service order. i thought that was high when the prices were high already for what you got. but we did use room service three or four times. each time the food was brought up well before the amount of time they said it would take which was great. nothing we had from there was bad but it was nothing to write home about either again especially with what we were paying. on one of the days my husband went down to the restaurant and got the breakfast himself which of course was much cheaper. he said the restaurant was dark and gloomy i didnt see it myself so i can only give you his opinion. we ate next door at ricky is for breakfast and it was okay. we also ate down the road at valley kitchen i believe it was called. nothing fancy but it was decent as well. one thing i do want to complain about was the guest laundry. this was actually a tiny area off of the exercise area that had two washers and dryers. up untill our last night one of the washers wasnt working so that was really inconvenient. we really hated it because we were clear back in the back building so we either had to drive down and risk losing our parking spot or walk down and back up the really steep hill with all the laundry. plus you never knew if someone else was down there using the machines. we thought with the amount of guests at this hotel they couldve offered more machines and maybe even one in the back building. to make matters worse the dryers took forever. the laundry was supposed to close at ten at night but we were up past midnight one night waiting for our clothes to dry they never did all the way. we got so sick of going back and forth between buildings that we just sort of camped out in the lobby....with our four year old daughter. i think we sort of annoyed the front desk people but oh well maybe they should get some machines in the other building! the pool area was okay. again very weird placement though. the pool itself was small but clean. the hot tub looked nasty on one of the nights but was fine the rest of the time. there is nobody down there keeping an eye on things and we did see some pretty rowdy drunk people at different times but other than that it was mostly families like us. i do have to say that the hotel circle area is very convenient to sea world mission beach and old town. the only problem we had was wanting to find some fast food restaurants to save money. we remembered seeing a wendy is nearby but couldnt seem to find it again. we called the front desk and they told us the closest place was some jack in the box that wasnt close at all. eventually we found the wendy is and a couple of other places on our own i felt like the front desk people shouldve easily been able to tell us where to find the closest fast food joint though. when we checked in on the back of the hotel layout map there were decent directions to many different places you might want to visit and those came in very handy for us.the hotel circle area is very crowded though so if you want to stay out of the way you dont want to stay here. all in all the place was okay. for the price though they couldve at least had a continental breakfast at the least. we paid anywhere from $---.-- to $---.-- on any given night we stayed so i feel like a simple free breakfast wouldnt be too much to ask for.',not_happy
id47027,' i guess that is the best i can say this hotel is an average hotel. average sterile boring etc etc. from check in to check out i found this hotel to be nothing special. when i arrived at the front desk i was greeted with name? . on the way up to my room i passed five employees. no one looked at me or even said hello. next morning at breakfast the host was was just as exciting. no one seemed to enjoy their job. the jut went about their way like little worker bees.',not_happy
id47028,' if you visit dc you have to stay at the hotel george. it is in a perfect location just a few blocks from union station-metro station and the capital. the service is great it is kid friendly and the beds are very comfortable. i stayed in a major hotel around the corner two years ago and will always chose hotel george instead when i return to dc.',happy
id47029,' we only stayed at the chancellor for a night but we absolutely loved it. the hotel was very clean and the staff was very nice and helpful. its perfectly located in union square. you can see the trolley drive by and get to anywhere you need to go. i would certainly recommend the chancellor hotel!',happy
id47030,' the blakely has potential to be an excellent hotel but in my opinion it has a fatal flaw; a reservation does not guarantee a non-smoking room; this amenity is treated as a request the same as asking for a particular room or view. when my husband and i checked in for a --night stay on november -- we were shown to a room which assaulted our senses with the stench of cigarette smoke. thinking it was a mere oversight we called the desk to change rooms only to be told that the hotel was sold out and the only available rooms were smoking. furthermore we were told that although the room could be changed in the morning we would have to check-out by noon and could not have the new room until - pm. it was late and we were too tired to find another hotel so we reluctantly stayed in the smoking room with an ionizer provided by housekeeping which did little but make noise. the next day a non-smoking room materialized in the morning and the rest of of stay was pleasant. management confirmed several times however that non-smoking is a request not an assured room-type so i would not return to the blakely unless this policy changed nor recommend it to anyone who desires a non-smoking room.',not_happy
id47031,' the hotel is new so it was exceptionally clean and crisp. thestaff was seriosuly nice and accomodatibg just a great visit ovall. the chef was super nice and went well beyond . if only all the mediocre homewood suitesnout there could take field trip to this hotel and see how it should be done life on the road would be so much better. please keep it up!',happy
id47032,' the -th ave. hie is a perfectly decent midpriced property on --th just off -th ave. walking distance from times square and rockefeller center. the small front desk was always busy when i was there and check-in took a few minutes. at first i was told that my room wasnt ready (at - pm) but they went back double-checked and found one. friendly clerks; no mention of pl. youll most likely need to use an elevator to and fro. there are two of them and they work pretty quickly. the room layout (----) was a little eccentric - when i opened the door it seemed like i was going straight into the bathroom. only when i opened the door all the way did i see my way into the bedroom which is compact but not too claustrophobic. the bed was softer than i usually get in hotels but i slept just fine. the tv had a zillion channels and i had to examine the guide pretty closely to find the one that matters to me the weather channel (--- as i recall). the other things you expect at this comfort level - coffeemaker iron hair dryer alarm - were all there. ice machines are on floors - -- & --. you might want to check to locations of the light switches on walls and lamps before you go out because it took me some stumbling about to find them in the dark after returning from an evening out. the free continental breakfast is downstairs ---- am. in addition to the usual they have prefab cheese omelets which actually arent bad. one table is always available because it is right next to that sliding front door and gets all the drafts so dress appropriately. there is a business center with two computers in the basement but no exercise room.',happy
id47033,' i was here for a small weekend getaway for my birthday. i chose to get a tower room based on prior reviews on here and i chose to upgrade to an executive room. i also chose to self park since the lot was so close to valet so i cant comment on them. although they were very nice in speaking briefly while unloading and checking in before i went to park. bellman very nice and prompt. check-in was very fast and inviting. they noticed it was my birthday and acknowledge such. hotel lobby and surroundings were very nice and posh. rooms where nice and i had a great view of downtown. since i was on the --th floor its hard not to. i didnt have the fridge in my room like i requested when i was booking but that wasnt a big deal. they sent one right away and were very polite doing so. i received a few calls from front desk to see if i received my fridge how my stay was going and if i needed anything etc. i felt very well taken care of from this hotel so spending the extra money on executive for my birthday was well worth it. executive lounge was nice and had great views. media bar that night was great! i was there with a girlfriend of mine and had a very nice time. the atmosphere was great and the waitress chelsi who was taking care of us was above and beyond. we had her as our waitress for dinner and also as our cocktail waitress later that evening once the restaurant turned into a dance bar. she really made my birthday evening very special. thank you again chelsi! hotel pool was a lot of fun. one of the only hotels in dallas that i know has a swim up bar. i may be wrong but that was an attribute that help me narrow down a hotel. that and the reviews of the spa. now for the spa review....booking the services went smoothly and the staff was nice over the phone. once in the spa the atmosphere was warm inviting and relaxing...the staff was very nice and professional upon first meet. my friend and i had the watermelon pedicures which the spa provided watermelon drinks to go along with it which was a nice touch. then it all went down hill from there. well for me anyways not my friend. she had a wonderful pedicure but i did not! i had the most painful pedicure ever! in all way possible. the water going in was scorching hot! she fixed it and cooled it down. cutting of my nails was painful she cut them way to short (some toes hurt for days) cut into my skin and cuticles. i get regular pedicures so there was no reason why she had to go to town on them. also since when when you push the cuticles back to you force a pointed sharp end into them to do so. so painful i told her so and was twitching and pulling back and she really wouldnt let up. filing of toes and feet was painful too. by the end of everything my feet felt raw and chapped which is the opposite of how they should feel. the paint wasnt even the best. next time ill treat myself and my friend to the nail salon down the road! i didnt complain or throw a fit cause i was trying to have a relaxing day for my birthday and company. plus i had a scheduled massage and facial for the following day and didnt want people to get the wrong impression of me. now to the massage...or lack there of. the massage was very lacking and felt like the lady wasnt very experienced at all. which i understand as being a massage therapist myself we all need experience but inexperienced people should not be working at a hotel spa. if she is experienced then she needs to go back and take more classes to gain some techniques back. i shouldnt get more out of a massage then some students i had in class or going to a massage school for just a basic swedish massage. spa lifesaver was the sun-kissed facial. awesome! best thing i did from there! the lady took the time out to discuss my skin and give me pointers being an expressed facial i was surprised she took the extra time to discuss. she also gave me hot stones on my shoulders since it was my birthday and cause i was so tense and stiff. which i wouldnt had been if the lady prior to her had done a better job since i told her my shoulders neck and upper back were a problem area. it was also a nice feature that spa customers have access to the verandah club facilities including the hot tub at no extra charge within -- hours of your purchase.took advantage of it and that was great as well. overall i would definitely go to the hotel again. i had a fun relaxing weekend despite some of the problems. which i am surprised i had since the spa had very good reviews. this should be looked into because the decision maker for choosing this hotel was the spa. the spa here had more things to offer and had really good reviews. guess i just got people having a bad or off day. paying extra to be in the tower and executive was well worth it! thought the hotel in general had a lot to do without having to leave the premises.',happy
id47034,' attending a conference using this hotel i swam several times in this lovely --s pool with gold-leaf capitals. the pool wasnt very large but its --s decoration made it a treat and mainly i had it to myself. i visited years ago so my review isnt recent but the drop-down menu doesnt allow much choice. the hotel architecture is equally wonderfully --s.',happy
id47035,' been here in early october for a week. the hotel is well located steps from --th st-herald square subway station macy is and empire state building. just like most of central manhattan the street in front of the hotel is very dirty at night. rooms are ok adequate in size with a comfy bed safe closet alarm clock with ipod docking desk and chair and flat screen tv. bathroom is clean and could be bigger. wi-fi was fast and reliable all the time. for me the main downside was the lack of a minifridge in the room. the breakfast was ok and already included in the price of the room but get there early (before -am) or you will have to wait a few minutes for a table.',happy
id47036,' the suite was smaller than most normal hotel rooms it was over $--- a night the staff was rude there was hair and gunk in the shower plus empty cheap liquor bottles in the closet. i will never stay here again. we arrived at the hotel around - pm. the front desk wouldnt let us check in since check in time started at -. it was a sunny day so we cheerfully left & went to walk around the u of w campus next door. when we returned a couple hours later we were given a room on the -th floor. it was the junior suite we were supposed to have but we had been promised (and paid for) a room on an upper floor (those are the ones with a view). our room looked out on a parking lot and we had no view of the water or the city. i went back to the front desk and they told me all the good suites had been given out earlier - we checked in too late to get one. i tried to explain that we had tried to check in earlier but were turned away. but the hotel was full and the clerk was unyielding & snotty. the room was very cramped and small for a suite. there was no bureau unless you count the -- tall plastic bin with drawers in the closet. also in the closet - two empty four-packs of cheap wine coolers. the bathtub had long dark hairs in it (we have short light hair) plus a patch of slimy moldy stuff. the acoustics of the bathroom vents are such that you can clearly hear other people in the bathrooms above-below you. presumably they can hear you too – all sounds are transmitted & shared. and i mean all. the continental breakfast was inattentively served. very slow to refill coffee cups lots of fingerprints on the plates & silverware had to ask repeatedly for things like coffee cream. we got to enjoy hearing the servers insult one another & fight over tips & complain about management. the food was ok but the ambiance & poor service ruined it. the sofa bed in our room hadn’t been made up (although we had requested it in advance) and when i called housekeeping they acted like i was making an unreasonable request. someone finally came threw some sheets on the bed. but no blankets or pillows – that took another call and another long wait. we never got more than the initial single bar of soap. we had to again call & ask for a new bar. how hard it is to put a new bar of soap in the room when you clean it? beware the rooms by the ice machines-elevators – both cause a lot of noise. the lobby is indeed very pretty parking is convenient and the u of w is a stone’s throw away. but i would rather sleep in the gutter with the raving homeless people than stay at this hotel again.',not_happy
id47037,' i have stayed at this hotel a few times in the past. ive also stayed at the four seasons right next door. i think if you are able to get a good rate the marriott can be a great value. i was able to get a aaa rate and i would say it was well worth it. is the four seasons a lot better? absolutely but i dont think the price is worth it. im a silver (almost gold) marriott rewards member so i stay at marriotts somewhat frequently. i was with my family and we had the breakfast buffet. i would say it was pretty good value for the price. there was a lot of food it was high quality and great variety. the kozmos lounge was pretty good too. drinks and appetizers are pretty reasonably priced for a hotel and the service was pretty good. the rooms are pretty good. the bathrooms could be nicer. i thought the beds were comfortable. i was surprised that there was no minibar--there was a refrigerator in my room that did have the prices for what would be in the minibar but it was empty. i cant remember from my stays in the past but i assume there were minibars in the room at some point. not sure why the decided to do away with this. the hotel wasnt crowded when i was there so i wasnt able to hear noise from the hallways but the doors didnt seem like they would block out that much sound. (i read other reviews on here where people complained that it was noisy in the hallway; i had no problems with noise but i can see how this could be a problem). i do think the price for valet parking is overpriced: $-- per night. overall a very good hotel. ive stayed here in the past and will stay here in the future if the rate is good. in fact i will be returning next month.',happy
id47038,' we had an absolutely lovely --night stay at the mark hopkins intercontinental for our anniversary. we love to stay at historic hotels and this one was great! we are ambassador club members and were upgraded to a beautiful room on the --th floor. it was just lovely and very comfortable. we faced the bay and could see the golden gate bridge when the weather was clear. as many have mentioned the hotel is right on the top of nob hill. we had a really tough time finding taxis in san francisco but the cable car does stop just in front of the hotel. of course the walk up is great exercise!! we opted not to eat at the hotel since most of the reviews were mediocre at best. plus we were on vacation so we had no time restraints. the staff was nice and helpful (although not overly in either case) the room was clean. my only complaint would be that there was what sounded like a live band performing at the top of the mark and was really loud. we could hear it very clearly in our room. fortunately it stopped promptly at --:-- so it didn’t interrupt our sleep.',happy
id47039,' stayed here in september really cannot fault the hotel at all. great location close to the metro with whole foods-trader joes both nearby. lovely big room with a huge bed. staff friendly and helpful. would definitely stay again.',happy
id47040,' very disappointed. after staying previously at andaz west hollywood we had high expectations of andaz wall st which was significantly more expensive. the window in in the room we were placed on the -th floor did not close properly and the street noise and draught as a result were unbearable. there was no heating in the room as the hotel was in isummer mode so only had cooling despite the cold gray and rainy weather outside. we were told this was because the building was old (---- is not very old). the quality of the finish (tiling in restroom in particular) was poor the glass sink had leaked and growing nice green slime under the glass the room smelled faintly of smoke. restaurant food was was a huge huge disappointment after the delightful food in andaz west hollywood. expensive and below average quality. room service portion sizes were a complete joke. will not stay there again.',not_happy
id47041,' my husband and i took our first trip to new york city june -----. we stayed at the hilton new york on avenue of the americas (-th avenue). we purchased a flight-hotel package from expedia. the hotel was great. it was in a great location...close to shopping on -th avenue central park and even times square. it was not within walking distance of downtown (ground zero battery park staten island ferry etc). we purchased a --day hop on-hop off bus ticket which allowed us to get off at any number of stops and then get back on when we had spent enough time in that particular area. i would highly recommend purchasing this for first time visitors. the tour guides give you a lot of inside information and it is a great way to see all of the city if you have a limited amount of time. the tickets were actually pretty inexpensive around $-- per person. that price also included a night tour which took us over to brooklyn for a view of the manhattan skyline from the other side of the river. in addition to the hop on-hop off tour we purchased a sopranos tour. this also was well worth it. if you are a sopranos fan this is for you. it takes you to various locations where the show has been filmed in new jersey including the bada bing. it was a really great experience because we were then able to not only visit nyc but also parts of new jersey. the website for the hop on-hop off tour is: ----------------------------- the website for the sopranos tour is: www.sceneontv.com have a great trip!!',happy
id47042,' this is by far the best hotel in san jose. while that may not seem like it is saying much (i was shocked at the lack of decent hotels and restaurants in san jose) this place is a great hotel in and of its own right. sure santana row is a bit contrived but at least there is stuff going on it is spotlessly clean and there are plenty of good restaurants. i doubt many people are coming here for pleasure so when youre on business and it is been a long day at the office you want to come back to a nice hotel in a nice area with good dining options. this place fits that bill perfectly. flawless service great rooms done in a slight balinese style and great breakfast which is included. the hotel is located in the see and be seen area which is santana row so it can sometimes get a little loud if you have a room facing the street. that is never bothered me but for coworkers it has. ive probably stayed at this hotel -- times and will continue to go back if it is available. be sure to register for the vvip program. you can get a free welcome ammenity (bottle of wine beer bottled water etc) if youre a member.',happy
id47043,' the hotel is very well located in front of central park and a few steps from the -th ave. you have many options within a few blocks of restaurants delis and breakfast. the subway is also close. there are many stores around the block. my room didn´t have a view but instead it was very quiet spacious and well decorated. we had plenty of towels that were changed twice a day. there was always some chocolate in the room. the staff was very nice and helpful. i really intendo to come back as soon as i can.',happy
id47044,' i recently attended a meeting at this hotel and found the hotel be a great experience. great job by the exceptional staff and excellent food and beverage team. the hotel has newly renovated rooms that are most comfortable and convenient for working within the room as the internet service was great. the complimentary shuttle service was on point and just a couple of minutes from lax. well done keep up the good work!!',happy
id47045,' as a frequent business and leisure traveler i have stayed at many a hotel. this is one of the best hotel experiences that my family and i have ever had! official check-in time was not until -:-- but we were able to get a room before noon as we arrived early. the desk clerk took the time to give us very detailed and helpful information about the hotel and its amenities. our room was clean had nice bedding furniture and a wonderful view. twice during our --night stay we received a basket full of fruit cookies and other goodies. because i am a hilton honors member my family received a free continental breakfast and evening goodies (fruit hors doeuvres soft drinks etc.) every day which allowed us to save a considerable amount of money. however we did experience the hotel restaurant is breakfast and luncheon buffets and the food was quite good. the hotel is just minutes from universal studios and the citywalk with a free shuttle. i was most impressed by the outstanding customer service. every employee from the outdoors staff who cheerfully and promptly opened the front doors to the cleaning staff treated us professionally and made sure that we received prompt service. indeed i felt that the - of us were celebrities! i wholeheartedly recommend this hotel!',happy
id47046,' was in ft worth for three nights at a conference. the hilton i stayed at last year was booked so i got the sheraton. not great but not bad. an average stay. check in was fast an easy. the rooms were pretty standard in size but very well appointed. free wi-fi was a definite plus. it was very close to the convention center but you had to walk an extra --- blocks to get down town . this property is more on the fringe. the staff was very helpful and attentive. the only complaint that i have is the noise. i should not be able to hear the toilet flush and shower from neighboring rooms. the room is very poorly insulated for sound. you could hear everything in the hallways and near by rooms. it was a little overpriced at $--- per night. frankly id rather have had the hilton but id stay here again without too much reservation.',not_happy
id47047,' i wasnt a big fan of marriott hotels. in the past when i stayed there the rooms were old the buildings were old and outdated and the service was poor. well one stay at this hotel and all of that has changed. i even signed up for marriott rewards because when i am in the san diego area i will be at this hotel. not even sure where to begin.....how about with the management. you can tell a good leader when he works the front desk and also drives the hotel van. i wouldnt have known he was the manager. the only way i found out is someone asked. the rooms are awesome. they are comfortable and clean. the bed was very comfortable and the linens nice and crisp. but my favorite part of this hotel is the food. i ordered a turkey burger for room service and it was one of the best turkey burgers that i have ever had. it was well seasoned and just delightful. but the number - food experience is the breakfast buffet. the bacon is to die for. i ended up finding out that the manager special orders the bacon and it is unique to that property. it is delicious..nice and thick and cooked very well. i highly highly recommend this hotel. i had a great stay!',happy
id47048,' living in austin and loving it there are times when you want a touch of class amidst the madness and this is why we love the driskill. last night we celebrated a milestone birthday at the ---- cafe and bakery with their special sliders and beer selection. (hurry folks we heard this is a temporary phenomenon) while enjoying the - varieties of beer as well as - mini burgers with assorted adornments we watched table after table order this same selection. it is worth every penny and how often do can you say that nowadays?? last week we brought our - year old granddaughter to lunch at this ---- cafe and bakery. a totally different experience as the wait staff the host as well as the chef tried to make this an extra special event. chef asked if we minded waiting a bit extra when he heard her favorites were shrimp and calzone. yes!! he prepared a shrimp stuffed calzone on the spot. lovely memories made at this family favorite driskill hotel.',happy
id47049,' here is what i found when i checked in on sat. nov. -th at the wyndham philadelhia at franklin plaza: the ceiling light fixture in the entrance hallway to my room was broken -- no one came to fix it. the bathroom light was flickering and finally went out. the movie selector was broken. there was no iron or shampoo in my room. there was blood (not mine) on the shower curtain. horrible. so we went down to the fitnesscenter- pool. there was no sauna or whirlpool (as advertised in the in room information booklet). the fitness area was unattendend garbage (rolled up papers towels empty water bottles) and used towels strewn everywhere. the flooring was rolled up in places as if they were in the middle of a renovation and just forgot about it. doors to empty unlit storage areas were open (very dangerous for women travelers.) the pool was freezing. the ugly concrete and cinderblock area around it was strewn with dirty towels and refuse. no clean towels arrived until i called down twice and waited -.- hours. a fire alarm went off in the middle of the evening -- no one tried to inform us of what was going on. (not good on the --th floor) the attitude of the front desk staff was simply to shrug. too bad. for me. and for you if you stay here.',not_happy
id47050,' my husband and i have chosen to stay at on the ave every time weve been to new york in the past - years. we just got back from our latest trip. our rooms are always clean and comfortable. i find the bedding very comfortable to sleep in and the bathrooms while on the small side have everything we need. this past visit we we got a great deal on a suite that had an amazing view of the city & the hudson. the hotel is extremely well located on the --- line of the subway. we were able to walk to lincoln center in around -- minutes. the theater district is approx. -- min walk. i also have to say that this last time i forgot my house keys in the room. i was transferred to dennis when i called in the next day to inquire about them. he made huge effort to find the keys for me and send them to me in la. i cant thank him enough!!',happy
id47051,' we were told through the days inn reservation center one price and another through the hotel lobby attendent. when i told him he said it was not his policy to do anything about it and i would have to call the reservation center back. when i talked to them it was confirmed i was correct yet the lobby attendent refused to listen even when he talked to the reservation agent. i then proceded to cancel the reservation however was told i could not per the lobby attendent did not cancel reservations. i finally got this resolved however i would not ever stay at this hotel. if you do make sure the front desk quotes you the same price before you decide to check in.',not_happy
id47052,' this was good motel for the price. didnt really know what to expect but was pleasantly surprised. the room was clean good location (close to fisherman is warf). i booked it through their website. the only draw back was the very tight parking but when the parking lot was full the front desk guy let us double park on the lot and they kept the key in case it needed to be moved. i didnt have their breakfast so i cant comment on that. overall i liked it.',happy
id47053,' i am so pleased to have discovered the millennium broadway hotel and look forward to staying there again where i return to new york. i highly recommend it. the location is right where the action is in times square theatres near central park etc. our room had a beautiful view of times square lovely furnishings comfortable beds with nice linens excellent tv and work desk and was very clean and a spacious room for new york. i always felt safe . the customer service was the best i have ever experienced. after booking my reservation i called the hotel to let them know about my special needs. i spoke with melanie turner director of the front desk. she was delightful in every way and upon our arrival we were greeted with ultimate hospitality. my vacation had to be cut short due to hurricane irene evacuations and when i had difficulity getting transportation tickets out of the city ms. turner stepped in and assurred me she and the hotel would help me in whatever way i needed--she and her staff literally acted like my family away from home as i faced the crisis. when i finally got airline tickets at the last moment she and her bellman got us in a cab so we could race to the airport before all mass transit was shut down. cheerfully ms. turner gave me her card as we left the hotel and she said we will refund your other prepaid nights --and she did! that is superior customer service! thank you melanie turner and millenium broadway hotel.',happy
id47054,' excellent location but the front desk staff were not great. probably service in america was generally lacking. my room was big and i loved all those pillows and cusions on the bed. it was extremely comfortable. great bathroom also. i had a great stay.',happy
id47055,' the front desk attendant was wonderful to my sister and i! we had a very long trip to indianapolis and were exhausted when we arrived at the hotel. we dont know indianapolis and werent sure how to get around town. we thought this was not going to be a good trip. the front desk person had us to sit down and relax in the already closed breakfast area and poured us hot cups of coffee before we even unloaded our luggage from the car - which she even helped to unload! she gave us wonderful directions to everywhere we had to go in indianapolis and told us if we had any questions or were the slightest bit confused by the road construction to just give her call and she would be able to direct us around town. we felt like we were her only guests and were very well taken care of during our stay there. we have recommneded the hotel to family and friends and will definately be staying there again!',happy
id47056,' just returned from a three night visit at this hotel where we stayed while we attended family weekend at the university of southern california. for anything usc-related this hotel would be hard to beat; it is maybe a mile straight down figueroa to campus. many of the other reviews have captured the essential pros and cons of the place (good room sizes all of the restaurants and activity associated with la live cool design factor good tvs etc.). the reason i knocked a star off of my review this time was the extra charge ($--.-- per day) for wireless internet service which in late ---- i believe is a straight-up ripoff and the fact that the general level of maintenance - upkeep - housekeeping was not for me at the - star level. rest assured that none of the issues would keep me from staying here again - and i probably will - but just a little thing here and there could have been better. but overall a terrific choice for downtown la.',happy
id47057,' i was interested and cautious when i booked my room with hotwire. i wanted to be surprised but was leary of it as well. i booked a room with homestead and i never heard of it before so i went with an openmind even though i was fearing the worst. when my husband and i arrived we were surprised to see so many people in the lobby that was checking in to there rooms. all of those people had booked there rooms online through hotwire as well. i asked for a non smoking room and they were happy to accomidate that since there were several open. so we made it to our room that was located on the first floor. it was actually a nice room. it has a small kitchen in it that also comes with pots and pans and some dishes. the bathroom was small but clean and the bed was clean. the bed is something that i always look at. we were close to the road and was afraid that it was going to be noisy but it was quiet. overall i was satisfied with the room and would go back especially with the price i paid for it.',not_happy
id47058,' friendly staff comfy bed convenient $- parking per day which we hear is decent for the area. strange oscar the grouch green paint colour on some hallway walls. v. good location just a - min walk to venice beach gong show. watch out for the shea butter man. that guys is a classic. hotel location is right on washington so you can hear a bit of traffic but it is way quieter than staying in one of the places on the beach stroll. hotel website calls breakfast deluxe continental (bagels boiled eggs packaged oatmeal cereal apples bread packaged muffins) which is a stretch and the cutlery is plastic disposable much like other us places in the same budget - why? what does it take to thow some silverware in the dishwasher - just saying. request a room on the -rd floor (top floor) above the courtyard as the ceilings are higher.',not_happy
id47059,' we stay only at this hotel when we are traveling to san antonio. the staff has always been very friendly and helpful to us. rooms have always been clean. this is always the first place i think of when we are coming to san antonio. it is not the place to stay if you are going to sea world. somewhat of a far drive. we did go to sea world but were also going to the riverwalk ( imax ) and to the market place. trolley stop is right outside of hotel. great place. been there three times in the last year.',happy
id47060,' beautiful hotel. only open a few months when i stayed there. i believe it opened late ----. great looking from the outside and in. comfy beds and nice bathrooms. lots of extras- stand up shower plus a separate bathtub and a scale in the bathroom. nice mood lighting on the wall of the room. the only thing that wasnt great was the view from my room. it was on the side of the building and overlooked another building. other rooms would have better views- either of the city or water. walking along the water is very nice too. not far from fanuiel hall area either. check out the giant lobsters at the wholesale store a few blocks away. biggest lobsters ive ever seen.',happy
id47061,' i went to ny for the sole purpose of attending a couple of broadway shows. hotel -- was perfect for that - on the lower end of cost (for new york); absolutely clean; courteous fast and organized front desk staff; nice aveda toiletries; free continental breakfast (that was a bit on the lame side just pastries and orange juice but still it was good to have); cable tv; a library of books and dvds to borrow for free if you wanted. there was a fridge in the room which i personally love b-c who wants to order room service every time you want a cold soda...and there were plenty of food shops in the area. they upgraded me to a superior queen room which was perfectly fine for one person and would have been okay for two but was small enough that i can see why other reviewers had serious problems with the standard room size. i think you just have to book the superior room if youre at all concerned. it is worth it. the carpet and bedding werent what i would call luxurious...but clean and i slept well and wasnt expecting fancy. the room was quiet (mine was at the back of the hotel lovely view of a brick wall out the window but i appreciated no street noise). in terms of location the genius of the whole thing is that you can now take the airtrain-lirr from jfk to penn station (-- minutes and $-- in rush hour!!!) which lets you out at --th & -th and the hotel is at --st & -th. easy walk. and all the theatres are within a few more blocks of the hotel (it is next door to the nederlander). booking directly on the hotel is website was the cheapest price i found and i searched every travel site i know.',happy
id47062,' we stayed here in june and found it a good base to explore los angeles by car for a couple of days and nights. the front desk staff were helpful the room a good size and though the decor was a little dated it was clean and comfortable and quiet. it was great to jump in the hire car and be in manhattan beach and its restauratns in only five to -- minutes. it was a suprirse that the marriott is coffee shop didnt stay open later but the bar-restaurant did though that might not be the atmosphere you want. the shuttle buses to the airport worked well. overrall a good but not memorable place to stay.',happy
id47063,' this is a beautiful hotel in a terrific location. all of downtown chicago is easily accesible from this hotel. they also have a town car with a driver who will take you wherever you want to go during the day- this is a great service and you should definitely take advantage of it. the only problem i had while staying there is that the fitness room was under renovation and so they had moved the equipment into some extra rooms. so that was a drawback but im sure the new gym that opens will be nice. also they could benefit from making the furniture in the sitting rooms more comfortable. but overall a great hotel- and they have deals during the off-season so even the budget conscious can afford to stay at certain times during the year.',happy
id47064,' i was very disappointed overall with my experience at hotel allandale. i chose this property because i made my travel plans at the last minute and needed a pet friendly hotel. the room was quite large (suite with - rooms - bathrooms living room kitchen). was quite disappointed because this property did not state anywhere that it is in fact is an apartment complex with hotel rooms. the room was filthy and very outdated. carpet appeared to have been there since the --s as well as the window treatments. drapes didnt even open fully on balcony. there was a bus stop almost directly in front of my room and buses stopped very frequently (loud!!!) the management and staff were quite rude. manager accused me of sneaking my dogs in...a complete lie! my husband had one of the dogs in his arm when checking in and he was told dogs were not allowed in lobby. additionally we placed dog in room sign on door for maids. i was never asked at check in if i had pets and frankly i was so tired after driving there that i didnt think to bring it up. website states that property has workout facility open -- hours-day...it closed by - or -- pm. free breakfast was pretty skimpy. after returning home i received - e-mails from manager thanking me for my stay. apparently he was actually charging me additional fees...i am not sure what the charges were for because there was not a receipt attached. however my credit card was charged approximately $--- more than rate i was quoted. i will not be staying there again!!!!',not_happy
id47065,' it didnt bode well that the smarmy reception clerks were in constant denial about the condition of their property. this hotel is old and tired....why hilton worldwide does not renovate their property located in the financial district of a major us city is baffling to me and should be embarrassing to them. after i questioned the staff of why my ac was not spewing cold air they went through the charade of sending a technician to my room who informed me it was working fine... i guess fine means that -- degree ac is normal. after i pressed the arrogant staff for a tad of honesty they admitted that the hvac system was indeed over the hill. as apparently was the tv. the antiquated television would have been considered a relic back in ----. the icing on the whole cake was when i inquired why only - elevators (out of -...maybe -) were functioning....and incredibly was told ...a guest must have broken the others by pressing the buttons..... unbelievable!! long story short the fact that this hotel has a great location does not compensate for an arrogant staff trained to lie and a depressing overall shabbiness to the property itself. youd be better served staying at the newer hilton logan airport property that provides free shuttles to the subway ferries and buses and has a skyway directly to terminal a.',not_happy
id47066,' we did enjoy our stay at this historic chicago landmark. everytime we drove south on lakeshore drive the drake was a beacon for the beginning of the mag mile. we were presented with an opportunity to stay here at a discounted rate through a convention and could not pass it up. during our stay the only annoyance was the radiant heat in our room that made some interesting sounds at night while it was running. it is a old building though and expect some creaks. notes: if you get a room facing north youll be treated to a great view of lake michigan oak street beach and lakeshore drive. if your room is facing south it will be just another building youll get to look at. we had a car during our - day stay but planned on walking or public transit so in and out privileges were not needed and found a parking structure - blocks to the east on ne corner of dewitt pl and delaware pl for $-- per day instead of the $-- at the hotel ($-- for valet). the drake is main entrance is located on walton pl which can get pretty congested during peak times plus it is a one way street going west. there are a number of other large hotels with entrances on this stretch and can become jammed with taxi is and cars loading and unloading. we avoided this by using the entrance on oak street on the north side of the hotel. we loved the location and history but have become used to modern bathrooms and newer trendy decor. the room furnishings just were not our style and would have hoped for nicely updated bathrooms. if it is your first visit to chicago or a once in a lifetime visit stay somewhere else and just visit the drake and check out the common areas. however if you have been to chicago many times or really love staying in historic hotels then check out the drake.',happy
id47067,' this hotel is absolutely perfect i would not change a thing about it. the hotel was comfortable clean and very accomodating with friendly staff. close to shopping good food the theater district.....easy access to everything. if there was one downside i would say that the hotel is not very tall and the views are limited. we would definitely stay again.....recommend this hotel! loved it!',happy
id47068,' i arrived earlier than check-in time and was able to check in to my room immediately no extra charges no hassles. i stayed for - nights and paid $---.---night king size bed non smoking room. room was clean nice size mini-refrigerator microwave coffemaker also had iron and ironing board. rest of hotel was clean free wall street journal and free usa today available to guests. comfortable beds and pillows free continental breakfast in diner next door to hotel. easy walking distance to santa fe train station trolleys buses harbor area little italy. room had a nice view of downtown but an obstructed view of san diego bay. balcony was small you could stand on it but wouldnt be able to fit a comfortable chair or two there. staff was cooperative and helpful when i had questions about how to get to specific sites in san diego. someone else in an earlier review mentioned the noise ... yes you will hear the train whistles this didnt bother me since i arrived by train (amtrak from chicago-los angeles). on saturday morning i was awakened by the noise of jet planes around -:--am (hotel is near navy base). i found people is stupid car alarms more annoying. also inconsiderate guests who allowed their room doors to slam shut after they entered or exited. local phone calls free (up to -- minutes per call). they also offered free shuttle service to trains and airport with advance notice (- day mostly) i feel i got great service at the price i paid and would stay there again if i was looking for a place to stay in san diego.',happy
id47069,' my partner and i stayed here for - nights at the beginning of june ----. we arrived and left on a greyhound bus plus taxis and used the metro. after we departed the hotel i found an additional charge on my credit card for car parking. to date the hotel has ignored my emails failed to return my telephone calls and ignored an email from their corporate head office. clearly they think that i will take no action living ---- miles away. they are wrong. and i have advised my bank. when we arrived at the hotel the receptionist was surly and unfriendly but did thaw after a couple of days. we thought he was overworked through poor staffing levels. i dropped a file on the floor and did not pick it up. two days later it was still in the same place. after we left i discovered i had left my bath robe on a chair but after several unreturned phone calls the hotel advised there was nothing left in the room. after i advised it had either been thrown away or had been taken by a member of staff i was immediately refunded the cost of the robe (which was new)',not_happy
id47070,' this was our second visit to the edison hotel and we were very satisfied. we were in nyc to see some shows and having all of the theaters within easy walking distance is a great benefit. being in the heart of times square with easy access to the tkts booth restaurants and coffee shops makes it really fun.the staff is friendly and professional and we liked the security of having to show a room key to access the elevators. the edison is not the most modern of hotels in the area but that is a big part of its charm. the room was comfortable and clean.the only small complaints: the bathroom is tiny and there is some street noise at night. we will definitely stay at the edison on our next trip.',happy
id47071,' our family just left the lovely beacon hotel and we did love it. the hotel is located in the upper west side nestled among bakeries organic markets and coffee shops (or perhaps i should say latte shops!). the area seems to be a mixture of visitors and upscale new yorkers walking little dogs. i personally really preferred this area away from the concrete jungle mid-town. the beacon is across from two large markets and we found the kitchen was an excellent option to break up restaurant life. the only minor complaint i may have is the kitchen is poorly equipped as usual if you want to cook anything bring a kitchen knife in your checked bag. likewise a big bowl of some sort to make sald would have been very handy. the coffee maker in the kitchen uses those little keruig (?) cuplets which are kindly supplied at the hotel so that was handy and delicious in the morning. given the many comments on trip advisor about nyc generally i must say the suite we were in at the beacon was a generous size. it was spotlessly clean and the view from the upper floors was fantastic. i did note one somewhat un couple changing their room one morning so perhaps the lower floor rooms are not as great. if you want to get something reasonable for dinner one night try walking up a couple of blocks to zabors and getting the pre-made spag and meatballs. the cheese selection was also out of this world. we really enjoyed being able to have the odd meal in our suite and did not feel hard done by simply because there was such tasty take away and the room was lovely. i guess it goes without saying that feeding a mittful of children in nyc can be a tad pricey in the restaurant scene. the staff at the beacon were polite and kind across the board not a bump anywhere. also the beacon is a short walk to both central and riverside parks both great places to walk and or jog if you are so inclined. nyc is such an amazing spot to see and experience the beacon was certainly not a bargain but we did feel it was worth it is weight in gold. enjoy!',happy
id47072,' i enjoyed my stay at this hotel. im visiting parker college which is in walking distance from the hotel making it very convenient for travel. the guy at the front desk was very nice and professional. the room was reallly nice and clean. breakfast area was very clean and organized. there were numorous resturants located around the hotel which made dinning easy. i would definitely come back to this hotel again.',happy
id47073,' we booked this hotel based on its location which is ideal right next to graceland and from the reviews here which seemed good i always take the bad ones with a pinch of salt as people can be quick to complain but..... from the road the hotel seemed fine checkin was good enough but when we got to the rooms we realised we had just checked into hotel hell. we had two room both smelt very bad one had hairs in the sink and the other a can of fabreze on the side. both rows were very dark and just not nice. we asked to be moved and they offered us another room under the stairs which was even worse. we left the hotel after about - hours as we just could not stay any longer it took a few strong coffees to get the taste from the smell out of our mouths. hopefully our experiences were just the hotel having a bad day but it is fair to say we will not be staying in the hotel again and would not recommend it.',not_happy
id47074,' this hotel is nice. i stayed in a studio room and got a deal on priceline. although the room was small the layout was ingenious and i never felt cramped. i had a double bed full couch fridge --burner stove sink dishwasher microwave dining table ironing board-iron hairdryer etc. quite a lot of convenience for not a lot of dollars. the hotel was very quiet and the free breakfast was terrific -- nice dining area and waffle irons with which you could make your own waffles. all in all a great value.',happy
id47075,' my family stayed - nights-- days in this hotel. with regards to the rooms: it is smalldarkoldcarpet is dirty and bathrooms are small and old style.shower is slow and hot water goes from cold to very hot and back to very cold!! housekeepers are too thorough with their cleanliness that they äccidentally threw away my husbands new adidas shoes that was inside a shopping bag.we found out that his shoes was gone on the day of our departure while packing.the housekeeper assumed that the shopping bags near the garbage cans were trash and she just took all of those shopping bags away.investigation is still going on but when housekeeping was asked about thisthey denied going inside the room.very frustrated!!! the only good thing about this hotel is the location. it is just a few blocks away from time squarethe shopping districtsmadison square garden (just around the corner) and just across the hotel is a major train station stop ( penn station). will i stay in this hotel again considering the price? no!!! first timeyes because it is convenient to everything but if you know new york manhattan and how to use the subwayi will not spend my money and time in this hotel!',not_happy
id47076,' a small hotel but it is priced reasonable. the location is steps away from the waterfront of lake union. it has shuttle service to downtown. the room size is large. cons: not much facility. do not provide you all bath supply you need to buy it from its mini gift shop!!',happy
id47077,' i prepayed the room with hotels.com with my credit card so that my daughter who doesnt have a credit card could go with her friend on a visit to chicago. but when they arrived late and tired the person in charge told them it was not payed and if they wanted the room they needed to pay.. they were tired so they payed cash asked for receipt and were told they would get it next morning... next morning conveniently the printer was not working they were in a hurry and had to leave. next week i got the charge in my card. clearly they took advantage of these naive girls. i tried to get hotels.com to ask for a refund called hundred times but since they could never talk to the manager nothing could be done. on top of it from the pictures they took it is a horrible hotel....linens were dirty they had to sleep on top of the comforter....... they were tired ...... what could they do ....',not_happy
id47078,' this hotel is located on one of the highest spots in sf with great views from its large windows. it is also next to the california st cable car route for convenient access to downtown and fisherman is wharf. the front desk staff was very helpful.',happy
id47079,' this hotel is great location near the airport.the roomsthe decor the staff the bedsthe locationthe amenities are all as well maintained as you can ask for.its a solid ---- to - star and they live up to those expectation.great groundsshuttle servicebar hotel and dining and a short walk to many others.its not near downtown but its all about the location to the airport and its a great place for the money and location.',happy
id47080,' perfect weather very friendly helpful people what a great experience. we stayed at the porta vista hotel in little italy section of san diego. it was convenient to eating and touring. they have a free shuttle to most of the local attractions for tourists. shuttle to and from the airport again free. beautiful view of the harbor. the staff was very helpful numerous times. would stay here again tomorrow!!',happy
id47081,' the bahia isnt the newest hotel in san diego it has been around along time. they offer free internet a great selling point rooms with bay views rooms with kitchens. it is homey and not far from anything and right next to sea world. every night at -:-- you see the fireworks from sea world over the bay. the water here is very calm and is conducive to a great many water sports. in the morning there are people stand up paddling then comes the rowing team the kayaks the swim team children learning to paddle surf boards electric boats peddle boats sail boats and power boats. it is very calm there. the hotel is very kid friendly i stayed there with my grandsons. there is pool free arcade and the water and the fireworks for kids. you get a free ride on on the bahia belle from one end of the bay to the other. i found the experience enchanting.',happy
id47082,' the room was large the bed was very comfortable.the receptionist was very pleasant & very helpful in directions & recommendations on things to do. the mgr-owners live upstairs they watch you unpack.the continental breakfast is from -am to -am & not one minute past. they will not allow you to get a cup of coffee if it is after -am they wil stand by the door & tell you youre late & they tell you where the nearest restaurant is .they come knock on your door at --am check out time & will stand by your room while you load up your car & drive away. if your any early to bed & early to rise it is a good place to stay.but dont be late...',not_happy
id47083,' this hotel is in a pretty bad neighborhood. a bit scary walking around especially at night. far from everything pleasant. there were several things not working correctly a constant annoying humming in the background the free breakfast pretty much sucks. the good is the down comforter feather pillows fridge microwave which are the main reasons we stay in bwplus. i would not recommend this one however. seems like it should be a lot cheaper for the location',not_happy
id47084,' all the hotels downtown were booked solid on ---- & ---- and this was the closest available. i didnt know that one of the biggest fireworks display is were on the night of the --th. i read the reviews and was a little hesitant but i was pleasently surprised when i got there even though there were mobs of people lining the streets. i was met by a cheerful security lady the front desk people were nice as well. my room was very clean but did smell a little musty. i just opened the window to get some fresh air and it was gone. good free shuttle service the continental breakfast was not the best but it had the basics. the bed was comfortable and the shower worked well. no complaints from this guy just your basic no frills hotel.',not_happy
id47085,' i have a disability and use a power wheelchair. i could not find a toilet in my room or at the public restrooms which was a high toilet which would be easier for me to transfer. i had to have - people assist me in using the lower toilet. there were no grab bars in the bathroom in my room. the bed was not high enough. at many of the coffee and food displays for our conference (cica) there were no straws available. i need to use a straw in order to drink any beverage. also i could barely get my wheelchair next to the side of the bed that i need to access the bed from. i had to roll between the - beds with difficulty. in the dining area the tables were too close together. it was difficult to get to any table except those close to the entry door. ...bad path of travel for wheelchair users. the food service format was interesting... large plates with chicken or fish steak vegetables etc. however many of the people with disabilities were not able to reach or pass these plates. it was a good conference.',not_happy
id47086,' i had a lovely stay at the intercontinental in january. it is a classy new hotel with stunning architecture when viewed from the waterfront and is a great landmark for boston. inside the foyer is huge restaurant-bars areas tastefully designed and staff were attentive. the rooms are as spacious as ive ever stayed in and the sliding partition between the bathroom and bedroom areas a nice touch. it is possible to watch tv converse with somene while relaxing in the bath for example. having a separate bath and shower is a also big plus for me. the hotel is close to the italian areas in north boston so there are lots of little restaurants etc that have more character that ive seen in other areas of the city.',happy
id47087,' i used my hilton honors points to stay here in june ----. i couldnt have been more pleased. i was trying to decide between this one and the one on west --th. i decided on this one because of the location. you really cant beat the locale; it is literally around the corner from times square. from this hotel we walked to central park grand central station nyc public library a broadway show and hells kitchen. there is also a subway station caddy corner to this hotel as well for easy travelling. if youre a diamond hilton member you can get free breakfast at the adjacent restaurant which is delicious. this definitely saved us from spending money on breakfast elsewhere.',happy
id47088,' we stayed at magic castle from -----th december. first of all i must say that the hotel was really conveniently located to most of all the attractions. barely - block from hollywood boulevard - minutes drive from universal studio ----- min drive to downtown and close to getty center. since it was our first time in la and im usually not too good with car rides it was really great that everything was close in proximity. the hotel room was alright. it was clean but the house cleaning wasnt too thorough. shampoo supplies were never replenished during the - night stay we were there. cups that we used to make hot drinks were never washed. the room wasnt the newest but it was clean. not that big but considering the terrific location it was great. if you are planning on staying at the magic castle i would strongly recommend spending an additional $-- for a one bedroom apartment. i caught a glimpse of the apartment from time to time and it seemed so much newer and spacious and more inviting. we were trying to save some money but kinda wished we had spent that additional $---night. apart from that hotel staff were really friendly and helpful. continental breakfast (croissants muffins scones toast from a local bakery) is actually self service available in the small lobby. i love the croissants but they seem to run out pretty early in the morning. but all in all it was a great stay. i would stay there again for the excellent location but would definitely fork out the extra money to get a one bedroom apartment.',happy
id47089,' i just stayed in this hotel for - nights. i think the standard is disappointing. i was given a room facing an office building so my blinds had to be down all the time. what was most shocking is that the first night i was there the bathtub was choked and water couldnt drain properly. when i looked closer at the drainage i saw a huge clump of hair. obviously the people who cleaned the room have not been removing the hair left there by the guests. we had to call the reception to get a guy to come and clear the clump of hair so that the water could flow properly. the guy had to even pour some cleaning agent into the drainage to clear the blockage and we were told to turn on the tap and let the water run -- mins later so that the cleaning agent could be washed away. i wouldnt stay there again. i went to visit a friend who stayed at the london hotel just a few streets away. honestly i would stay there the next time. the rooms are at least - times better than le parker is but the price that she paid was just slightly more than what i had to pay for le parker meridien.',not_happy
id47090,' we stayed here valentine is weekend and it was wonderful! we got a great price on hotwire i believe $-- per night but even with the price of $--- per night it would be worth it! we live in the area but just needed a little getaway from the kids. lots of nice restaurants right around hotel movie theatre and a couple of quick service food places as well. our check in was prompt even though it was valentine is day when we checked in. the rooms are great! we had - flat screen tv is & the bedding on our bed was fabulous! we never ate at the restaurant because there are so many resturants around for great prices if you are not from around here i would recommend j. alexander is they have great food one of my favorites! bob evans is really close for breakfast so we didnt try the breakfast buffet either. they have an indoor pool that is small but very nice (i think they have an outdoor pool as well but it was winter) as well as a nice whirpool. the staff was friendly parking is great safe area & a just an all around great hotel! we would definately stay again!',happy
id47091,' nice hotel very clean great service great people.. not upscaled in any way but great value for the money much better than other hotels for the same price. i believe the biggest advantage : no need to drive at all! that is wonderful believe me thinking this is chicago ( horrible traffic city!) and i am here on thanksgiving weekend biggest shopping weekend of the year. i hardly hear any english seems like entire world is here to shop :-) anyway is nice to have a great dinner and wine and walk for only - min to your hotel. the rooms are comfortable and relaxing! will certainly become my spot when i come back to the city.',happy
id47092,' stayed there last week for a business meeting. the staff from the start was horrible. i was told because they were so busy that i would have to wait for a room. i asked for the manager and while waiting for her two others in my party were given room keys. the manager said she was sorry and all of a sudden a room was available. not sure what the problems is there. the room was small and old. the lobby meeting and ballrooms were incredible. the construction was minor. if i were wanting to relive the roaring -- is or searching for al capone is loot this is the place. otherwise there are a lot of great hotels in chicago. this is not one of them.',not_happy
id47093,' my husband and i only stayed one night while we were in town for an event (and basically only needed a clean place to sleep since we would be out most of the time). the fairfield inn & suites is located in downtown chicago--specifically streeterville--and is close to the magnificent mile the water tower and northwestern memorial hospital. in fact our room actually faced the hospital and the sounds of ambulance sirens were heard throughout the night--if this sort of thing bothers you you might want to specifically request a room on the other side. otherwise the room itself was clean and updated with flat screen tv alarm clock with i-pod dock and duvets on the bed. the duvet covers were a little on the thin side but the bedding was clean and comfortable. the bathroom was pretty basic--certainly nothing fancy but again it was clean and everything worked properly which is plenty for a brief overnight stay. we booked our room directly through marriott is website and couldnt have been more pleased with the low rate--for a room in chicago it was definitely a good value. valet parking with in and out privileges was included in this particular rate along with free wi-fi and free continental breakfast. the lowest rate at the time of booking (other than the one we selected) did not include parking but would be an incredibly good deal for those traveling without a car (the red line is a few blocks away). parking is otherwise pretty expensive so it is nice if youre able to travel without a car and save some cash. be sure to look at all the available rates (standard special packages etc) when booking to see if there is anything more suited to your needs. i would definitely recommend this hotel to travellers who want to stay downtown without having to pay the usual high price for downtown convenience. i also want to add that the staff was really friendly and welcoming. after we checked out we wanted to walk around a bit more and grab some lunch before heading out of town so the front desk nicely stored our bags for us and we were able to keep our car parked through the valet long after check-out. we had a good (albeit short) stay at the fairfield inn and suites and would definitely consider going back next time were in chicago.',happy
id47094,' i arrived in charlotte at about -:-- pm and called for the shuttle. i was told it was on its way and went outside to wait. after about -- minutes most other hotel shuttles had been there and gone but still no shuttle. i called again and was told that the driver had just left the airport when i called but would be heading back shortly. it finally arrived about -- minutes later. the ride between the hotel and the airport takes about --- minutes. when i told the driver i had been waiting over --- hour her reply was well i was upstairs when you called (whatever that is supposed to mean). when i arrived at the hotel and complained about the wait the woman at the front desk really didnt seem to care. the hotel itself was fine. clean- comfortable. they have a pool where you can swim between the indoor and outdoors which seems fun. room service seemed a bit pricy -- a chicken caesar salad and a slice of cake was over $--. internet costs $-- per day when i called for room service in the morning no one answered the phone on my first - tries and the call kept bouncing back to the hotel operator. she finally told me she would have the restaurant call me. so i guess the bottom line is that the hotel is nice but the staff is a bit slow and apathetic.',not_happy
id47095,' arrived at the hotel after a much delayed flight was greeted by very friendly doorman but cannot say the same about the reception greeting. reception area small and reception staff quite unfriendly. the one bedroom suite was large clean with very comfy beds. refurbishment work was going on at the hotel which we were aware of before booking. whilst there were no major disturbances the workman were using the lifts and on a number of occasions we had to resort to resort to the stairs. we were given money off vouchers to use in the restaurant but we did not use them as thought there were better dining experiences elsewhere. location was great and given the good size of the suite and room facilities would consider staying again. hope next time reception staff will be a bit more friendly - it is new york!',not_happy
id47096,' a very conveniently located hotel - just a short walk from the metro station mcpherson sq. unfortunately for me the hotel was under the construction-renovation so none of the usual amenities were available. i was informed that every day from -- to - there will be roof workers that may appear in the windows - mine was there at -am. there was no cold or hot water in the shower for a couple of hours in the morning. my platinum-ambassador profile explicitly states as far away as possible from the elevators and ice machines. i even notified the staff in advance that this will be my birthday stay. i got no upgrade and a room next to the elevators. i had to ask for the breakfast coupon my internet could not be free. a special card that gives one a free appetizer (since there was no club room) had to be asked for again. late check out turned out to be also a hassle. the staff (with the exception of vanessa the hr lady) was preoccupied with something else unattentive dismissive and plainly withdrawn. the same should be said about the --k staff - none of them looked happy to be employed by this place they were visibly just plodding through. the room decor is good and the linen are very high quality as are the towels. bathrobe though should be replaced as it is too old and too worn out. the air-conditioning unit was quite loud and the tv set was deliberately modified to disallow any external connections - so one could not connect ipad or ipods to it. for shame though - as the hotel has everything it needs structurally and technically. but the staff needs to be re-hired so that people who can show a much more needed motivation and interest in guests well-being can bring the service at this hotel to a higher level.',not_happy
id47097,' our stay started with a happy anniversary greeting from the shuttle driver. upon arrival at the hotel lobby we were greeted with another huge smile and happy anniversary. with a gift in hand and had already upgraded our room for us casandra kokoska was on her game. the room was georgeous there was a bottle of wine glasses & chocolates with a anniversay card signed by every employee personally! what a terrific touch.',happy
id47098,' very good hotel. very close to all attractions - mostly walkable. centrally located between uta capitol and soco. parking is valet only - and it costs $--. park instead in parking garage across the street (-th st) where you can pay for $-. or on the road - weekends and nights are free parking. swimming pool is small i did not find the rooms noisy though located next the i--. may be because i was on --th floor.',happy
id47099,' treated nice by everyone. rooms where large and clean. great coffee and the best cookies. the room had a refridgerator and coffee pot. nice indoor pool. nice to have the livingroom. i wake early had my coffe and paper and didnt wake my roommate. close to the airport -- minutes from downtown seattle. plenty of places to eat and shop.',happy
id47100,' we just returned from houston after staying at the disgusting la quinta! i would not recommend this place to anyone. we had multiple rooms due to the college club volleyball tournament that was taking place at the reliant center. - of the rooms had overwhelming smells of mildew. i complained about our room in particular and the said sorry there are no other rooms available . after we had gone out for breakfast and returned to the room there was an overwhelming smell of bleach. so what they did was clean the mold off of the shower walls and must have cleaned the toliet and left the bleach in the toilet to mask the mildew that was in the carpet. we figured out since all the carpets were wet in the - rooms under the air conditioners and up to the doors is that is where the mildew smell is coming from. i bought lysol and febreze to get the smell out but all it did was make it tolerable. the tournament was huge and no available rooms anywhere near the reliant center otherwise we would have left. the pool was green and disgusting. there actually were some stupid people diving in. the walls of the pool and the steps going into the pool had slime on them. gross!',not_happy
id47101,' spacious rooms wonderful service on a hill - blocks from union square chinatown & art galleries...numerous nearby restaurants...near stop for cable cars...only negative was unavoidable valet parking',happy
id47102,' we were a little hesitant about making a reservation at this hotel because of some of the other reviews but we were very pleasantly surprised. we had a wonderful time at the w times square . our room was beautiful and it looked like it had just been renovated! the little chocolates that were left in the room everyday was a very nice touch along with the note from the general manager on our first day. we also noticed that we never hear the housekeeping staff but the rooms are always clean. everyone we came in contact with at the hotel were very accommodating and we felt like they genuinely cared about the quality of our stay. there was one staff member in particular who helped to make our stay extra memorable. gil (i think one of the security staff?) was especially helpful and went out of his way to make our stay more special. we felt like vips in the hotel and also that we had a friend who would take care of us. weve stayed in many w is over the years now and the service in general is very good but the service at this location was outstanding! we couldnt have asked for a more perfect stay.',happy
id47103,' the whitehall is noted in frommers chicago guide as the most romantic hotel in chicago. we booked on that recommendation. to say the least our group of - was greatly disappointed. firstly the hotel looked tired. secondly the service was sub standard with minimal concierge service which proved frustrating as it was valentine is week-end and an early booking would have avoided significant lineups resulting from a late reservation. thirdly there was no hot water (apparently a broken pipe). although such an occurrence is understandable the service response to it was incomprehensible. lastly the front desk mixed up the bills charging my brother twice notwithstanding i provided a separate credit card and expressly requested that it be charged separately. chicago is such a fantastic city dont ruin it by staying at a sub standard hotel. there are so many fantastic alternatives.',not_happy
id47104,' san diego was a lot of fun. we did a lot during our stay. the dates of travel were dec -- ---- through january - ----. i know this trip was awhile ago but i thought the details might still benefit some people. day - -- we flew out of o’hare in chicago. we flew southwest airlines which really stunk. we had to be up at -am to catch our flight. we landed and took off at least - times during our flight there. it was a real pain in the butt. it was almost like riding a bus because we kept stopping to let people on and off in different cities. also southwest airlines doesn’t reserve you a seat they have a first come first serve type of thing. i highly recommend going online --hours before your flight to get your boarding pass. if you get pass a you have first choice. then pass b and then pass c. if you are traveling with a large group of people (we had -) you want to have pass a so you can all get seats together. that was really a pain to have to try to find internet access at our hotel to print boarding passes so we could get pass a so we could all sit together. but luckily our hotel in cali had internet with printer. after arriving in san diego at -:--pm (cali time) we has to take a bus to the car rental place. i believe we used alamo. we didn’t have our car until after an hour because they had such poor planning going on there. the line was out the door and they didn’t have enough cars for people who had already reserved them. we reserved ours at least -months in advance and there was still a problem. after the rental car mess we finally made it to the hotel we decided to use. dana inn on mission bay. this was excellent! we loved the tropical cabana look of this hotel. after a long day we decided to head out to find food. we ate at guava beach. everything tasted like fish even the french fries. day ----san diego zoo---a major let down. ever since i was a little kid my mom and i wanted to go to the san diego zoo. it was nothing like i had seen on all the travel channels and such. i would probably never go back. personally i think the brookfield zoo in chicago is much better. i even think that our tiny zoo in kalamazoo is pretty close to the same. it wasn’t anything spectacular as far as zoos go. we ate breakfast at a place called jimmy’s before going to the zoo which their food was good. the zoo had good food too considering it was zoo food. then we went to baker’s square for dinner also very good. day ----for breakfast we ate at an interesting place called “hide away café” and it was wonderful food! we went to legoland in carlsbad. we had called before we left to ask if we had to purchase a ticket or if we could do a shopping pass. they let us in on a shopping pass which was between --- hours (i cant remember). they held our charge card incase we didn’t make it back to the gate before our - hours ran out. mom and i went shopping while dad and my husband went around exploring the park. this pass was awesome because we were able to roam the park and go shopping we just couldn’t ride rides or see any attractions. when it got close to our - hours time limit we went back up and told them we had more shopping to do so they extended it - hour. this was perfect. we were able to take pictures of all the cool lego things and finish our shopping. it was free and definitely worth the time since my dad loves legos as do my nephews. we also visited carlsbad premium outlets. we ate at ruby’s diner but the food was horrible and i actually think it is what contributed to me feeling sick for the rest of the day. we also went shopping at another place later that day and then everyone ordered pizza which i didn’t eat because of feeling sick from ruby’s diner. day ---- denny’s for breakfast! then to the wild animal park. this was way better than the zoo. they had an awesome safari ride through the open savannah where the animals roamed. it was really cold in december though so bring a jacket. we also got to go at sunset and it was really pretty. also we waited in a line that took about - hours to get through to do this but it was the best thing at the whole park. we also ate lunch there which cost $-- for - people to eat hamburgers! very expensive but the food did taste good. for dinner we ate at sizzler which is always good. day ---- probably the worst day of the whole entire trip. we ate breakfast at cocoa’s café which was good. we went on the hornblower whale watching tour…please see my review on this. it was horrible. everyone was sick on the boat including my mom and i. we only saw - whale which took forever to find and wasn’t even easy to see. we did see sea lions which was cool. but not worth the amount of people being sick and the amount of money paid. when we returned back to our hotel we had to spend most of the day lying around recouping from the trip. hubby & i walked around the bay and hotel taking pictures while mom laid in the bed sick. later after everyone was feeling better we went to horton plaza which was awesome. we ate dinner at the panda inn there and it was very good. this mall was great. day ---- old town. breakfast at ihop. we went through all the shops at old town. it was very neat and worth the time. we ate lunch at a place called cyote café because we wanted “authentic” mexican food….and it was not good at all. wouldn’t eat there again. for dinner we went to tony romas and the food was good there. we went to a peir - outlet store which was really awesome and had a lot of good deals. i would def. return there. we packed our bags to go home. day ----went back to jimmy’s for breakfast. then later that afternoon went back to the gaslamp district (horton plaza) and had lunch. we had to leave today so we just walked around for a short time and then returned the rental car. that was the end of our trip except for the lousy flight home on south west airlines!',happy
id47105,' overall i liked the property and had a comfortable stay. the room was moderately spacious and the wall to wall window overlooking the bay offered a great view (--th floor). comfortable beds clean in-room coffee. soundproofing should have been a greater emphasis when the property was built. the train trolley boats in the bay are heard almost constantly and i could hear the tv next door. also there is only one expensive restaurant on site and a very small convenience store so plan on leaving the hotel for better dining options. the location is outstanding. right on the bay right across the street from the convention center and the gaslamp district is next door (lots of dining options stores etc). i d consider staying here again.',not_happy
id47106,' made a reservation at this hotel due to a later arrival knowing we would not be spending many hours here. later became very late as we arrived at -:--am. we had difficulty finding it and the desk clerk talked us through the directions. the room was small but clean. the bed was fairly comfortable but the pillows were rather lumpy. there was a car in the parking lot with someone sitting in it and i mentioned it to the desk clerk who walked out to check. dont know if he went any further as we went to bed. the morning checkout clerk was very friendly and coffee was available. in the daylightwe saw the location was next to --- and if i had googled directions we would have found it more easily cant beat the location and the price.',happy
id47107,' our room needed to be completely redone - stained carpet sagging mattress no in-room safe no minibar windows that allow in far too much outside heat and airplane noise. the bathroom came straight out of a ----s motel - small cut up into strange uncomfortable spaces old tub & shower combination with cheap plastic shower curtain inadequate towel racking no bars of soap provided no bathroom glasses. room service was efficient and the food was tasty but the dirty tray was still outside our room -- hours later. bottom line: there are many other hotel options at lax so we will stay somewhere else the next time.',not_happy
id47108,' my boyfriend and i wandered in here late one night and managed to book a corner room on the -rd floor for $--. the king is inn is one of the only downtown hotels where i havent been required to put a credit card on file. the pleasant fellow at the front desk did take a cash deposit for the old school metal room key he provided us. i asked about amenities and he mentioned a tv in each room. when i got to my windowless corner room i was appalled. the room was dingy dirty and below the standard of all but the most flexible of travelers. the bed made us cringe the door kept opening by itself and the portable space heater kept buzzing. the bathroom was very similar to the ones in an airplanes in size and the water pressure was awful. the linens were of the lowest imaginable thread count. it is really too bad the place could be really cool if the owners spent a bit of money on it. originally the town centre motel the hotel was considered the best located in the city in the --s and features a cool mid century motor inn design. the location is pretty great... right under the monorail close to the downtown- retail core belltown and the seattle center. unless you are stranded in downtown seattle with no credit card i would not recommend staying here!',not_happy
id47109,' we stayed one night over labor day weekend. service was great nice friendly and prompt. good concierge check-in was easy and the room was spacious and nice. just was not that enticing of a place. it has an older stately feel but it also feels bland and a little dated. great location. nothing bad about it just not as snazzy a place as others.',not_happy
id47110,' when i got there they sent me to a room on the --th floor. the keys didnt work. so my bf had to go downstairs and they fixed them . tried again and a couple comes out. the room was already given to other people. so down the rickety elevator that sounds like its about to die and we are sent back to the -th floor. all clear! the room was small but we didnt really need a huge room. the tv didnt work and the pad-lock on the door was broken off. the staff was nice but didnt know anything that was going on. i could hear people screaming at the other staff members wanting new rooms. it was a block away from the event i was attending so the location was okay. you have to pay for parking but thats la for ya. id stay there again but only if it was close to where i was going and was still only --$.',not_happy
id47111,' my husband and i decided to stay here for a week long vacation in nyc due to its convenient location and rooftop pool. big mistake. the room was not that clean the marble top tables have stains and drink rings the carpet damp and the entire room smelled of stale cigarettes. yuck. we checked in on friday morning and by that evening the hotel turned into a zoo. much to our dismay the hotel roof deck is a weekend long party with non stop drunk party goers up and down the elevators all night making it impossible to get an elevator if you are on your floor trying to go anywhere. i had to call the front desk for them to route an elevator to my floor! i do not recommend at all.',not_happy
id47112,' this hotel really is a great place if you are on a layover at detroit airport. the hotel is right in the concourse and even has its own security personnel so you can clear security without having to face the long lines elsewhere. the rooms are great with the super heavenly bed that westin offers. the food is excellent and the meeting rooms are very good. the downside is that the staff (especially the front desk) tend to be brisk and borderline rude. the other negative is that the hotel nickle and dimes the customer to death. $-- for internet access - a bit high plus $-.-- for a local phone call! ridiculous. as well after a certain period of time you start getting dinged .---minute even after paying $-.-- for a local phone call. i ended up going downstairs and using a payphone rather than pay what they wanted for a local call. the hotel unfortunately is using their convenience to squeeze more money out of its patrons in the form of local calls and internet access etc. while the food is good it certainly is overpriced (as is everything at the hotel).',happy
id47113,' we stayed here july -th weekend and were so sad to leave our fabulous hotel. the hotel is connected to the merchandise mart so we can easy indoor access to the cta brown line train and a food court (mcdonalds dunkin donuts arby is quizno is japenese barbq etc..). this was so convenient and would be a huge plus during the cold snowy months. our room view was so incredible that we slept with the curtains open so we could enjoy the nighttime city view throughout the night. our room was clean huge and so comfortable. we would highly recommend this hotel!',happy
id47114,' another great stay at a hampton inn. it was clean and not worn out the breakfast was great and service was friendly. free parking is nice. not a lot of restaurant options in walking distance but there is the lovely treaty oak park next door. the waterfront is about a -- to -- minute walk. if im in jacksonville again ill definitely stay here.',happy
id47115,' good value but the charge for supposedly high speed internet of $--.-- a day is a real rip off! it is slower than dial up!',happy
id47116,' everyone has different needs from a manhattan property but for me the dt chelsea has become my favorite hotel since it opened. since i use jfk the access to penn station makes getting to-from the hotel a breeze (and cheap) via lirr-airtrain. short walk to a variety of subway lines. away from all of the tourists and conveniently located between times square midtown and downtown. the free breakfast for hhonors gold-diamond is actually a full breakfast not just fruit and stale pastries. the gym though small has everything one needs to maintain their at-home fitness regiment. the rooms are typical nyc tight but with only -- or so rooms per floor it is quiet! i never hear outside noise either so good quality windows were used. beds are great bathrooms are spacious enough and tidy. tvs actually have hd programming and tons of channels. at the end of the day a staff can make or break a hotel. the staff here are truly fantastic. very friendly and accommodating. willing to go above and beyond for their guests. and they remember you even if you only stay once a month (and not just when theyre looking at their computer screens to know who you are). of course...the dt cookie is always a nice touch. and there is a great little barber shop next door if you need a trim.',happy
id47117,' we came here with our two children for - nights with the aim of seeing the sites of sf and a bit of shopping. the look of the hotel is stunning great bar and restaurant but i have to agree with some of the other reviews that the rooms look a little tired and could almost be in another hotel. size wise they are similar to any city hotel. check in was easy reception polite and if you wanted to know anything concierge (or the doorman) were great. no swimming pool and the gym is small but functional. breakfast was good and so was the service try and get breakfast in the room rate otherwise it can be expensive. the location was excellent - minutes walk from union square and from there you can shop or get the tourist bus. you can also catch the tram from here rather than compete with the crowd at the foot of the hill. the tram is well worth the ride to fishermans wharf and again you get all sorts of tips from the drivers. the hotel is sort of on the edge of the tenderloin and so you will see all sorts of characters but thats not a reason to be put off. its a buzzy place maybe thats why people have commented on the noise we didnt notice this though. if we returned to sf i would seriously consider staying here again its a great location to get around but also gives you an escape from the tourist crowd if you want one.',happy
id47118,' we live in zone a (nyc) and lost power during sandy. were desperate for a room. only thing us desperate refugees from downtown were able to find for thursday november -st and friday november -nd was this place. rates you ask? $--- per night for a basic room -nd floor facing the street. what could we do we paid. there is nothing special about this place. the rooms are basic and there is nothing included in the rate (such as coffee breakfast). the staff? oh my god. when i mentioned to the gentleman at the desk that the rate sounds ridiculous even by nyc standards for a place like this- i was told supply and demand . when we finally got home and compared stories of what we did and where we stayed with a neighbor i found out he had stayed at the same place the night of the storm and was charged $--- (of course he was!! they didnt know part of nyc would lose power yet). i was livid. promptly filed a complaint with my local attorney generals office.',not_happy
id47119,' before heading back to california we spent the night at this super - to be closer to the airport. this hotel was excellent. we previously stayed at a nice super - so chose another super - and we were glad we did. the rooms were nice and service was excellent. when visiting austin from california to see friends and family again we will definitely be back.',happy
id47120,' i booked this room through a booking agency at ihsadvantage.com. they make you pay by credit card in advance for the number of nights you were staying. i went to san antonio to visit my son at lackland afb. this was my first trip to san antonio and i was traveling alone. when i arrived at the property on january -- ---- i couldnt believe my eyes. this property should have been condemned years ago. this motel looks like a place where they rent weekly to indigents drug addicts and alcoholics. the place was dark dirty and nasty. there were nasty looking men walking around the property. i hope they were not employees. one man was sitting in a chair outside of his room on the second floor watching me. he was there all the time. i did not feel safe. i went to lackland afb to visit my son after class. the guard at the afb couldnt believe i was staying at knights inn alone. i chanced trying to get a room to stay in on the base. i did obtain one. i went back to knights inn and checked out. the clerk (owner-manager) told me that i would only be charged for one night and told me to contact the booking agency. when i got back home i contacted ihsadvantage.com and was told that they would not refund my money because i agreed to their cancellation policy. i told them they had this cancellation policy because they have substandard properties. they told me that my complaints were not enough to delete them from their property list. i guess they never get on line to read the reviews on this property. i wish now that i would have read the reviews before i booked this property. i am going to dispute this with my credit card company. i have learned some lessons: #- never use a booking agency #- read the reviews and #- never agree to have the room charged to my credit card in advance of the stay. i am appalled that these marketing strategies exist.',not_happy
id47121,' the courtyard by marriott san diego airport-liberty station offers an excellent elegant and very reasonable wedding venue! we were amazed at the magnificent and perfect wedding the marriott provided for our daughter is wedding. the cocktail hour for the wedding is on a lovely bayside terrace. the marriott is located on -- acres of greenbelt and walking trail along a channel of the san diego bay. the staff is excellent dedicated and shows pride in service. again it is a very reasonable wedding venue with outstanding food ambiance and value.',happy
id47122,' the coffee in the room is great the beds are wonderful the showers are clean and strong force in the water. the staff are helpful and kind. the location put us in walking distance to all we needed for a fun stay. what more could you want?',happy
id47123,' i stayed here on nov -th ----. it is a very old hotel that needs to be upgraded to modern times. they put us in a non smoking room that someone either just smoked in recently or due to its corner location gets smoke smell from the hallway. they then moved us - flights up and away from the hallway and that room also smelled of smoke... yuk! the beds were comfort select which is ok the tv was very large maybe like a -- flat screen so if you enjoy an --s feel and are a smoker this is a place for you!',not_happy
id47124,' just returned from a - night stay at the westin in georgetown. the location is great for exploring all that washington d.c. has to offer. the staff is very nice and very helpful. we did not eat any meals at the hotel so i dont know how the food is. there are tons of restaurants within easy walking distance to the hotel and the area is safe at night. you are about -- blocks from the white house and from there you can walk to all of the museums and monuments. we even walked as far as arlington national cemetery but the metro is close by and you can get anywhere in d.c. very easily on the metro. the only complaint i have is the cost of laundry at the hotel. i didnt realize it until it was too late but there are - dry cleaners one directly across the street and one about a half block away. you could easily drop your stuff off there and get it back for far less than what the hotel charges. there really is no need to charge what they charge for a few small articles of clothing! but other than that the stay was very nice and i would stay again',happy
id47125,' first let me say that the front desk staff is gracious and working hard to make everyone is stay enjoyable and the room looks great. unfortunately staff goodwill cant keep up with the hotel is deficiencies. we couldnt get the room temperature cool enough; it hovered around -- degrees consistently despite turning the thermostat down to --. and the fan blew day and night no matter the temp. family members reported the same issue in their rooms. the roof leaked adjacent to the outer wall. the breakfast at the hotel restaurant (a very substandard serve-yourself buffet) was $--! bland scrambled eggs sausages that tasted like sawdust blech. the only edible items were the fresh fruit and toast. not much for $--. potholes in the parking lot. if youre not watching where youre walking it is treacherous. i have to believe there are better options in san antonio that this.',not_happy
id47126,' over the last six years ive stayed in this hotel four times. there are other boutique hotels in the dupont circle area that i also stay in and like. the first stay at the melrose was a real gem. the last time was well the last time. it wasnt a horror story. service was polite. the room was clean. most things worked. they lost my luggage for a while but in -- minutes found it. but there were many signs of simple corner cutting. for a hotel at this price i do expect some basic things. this does not include a stack of four individually wrapped plastic water cups (for my protection?) small styrofoam coffee cups and a copy of usa today. when my guests arrived it all seemed so holiday inn.',not_happy
id47127,' overall the hotel was fine. the staff was very friendly and and the pool was very nice. the back entrance had quite a bit of garbage (beer cans and cigarette butts) scattered around. my confirmation said that there would be bath robes provided however there werent any. also the hotel boasts that there would be cookies at -pm. my son and i went down at -:-- and there werent any cookies. when i asked the front desk about the cookies she stated first shift was supposed to make them and they didnt. so the hotel makes promises that they dont actually keep. also the breakfast left a lot to be desired. if youre just looking for a clean hotel in a convenient location this is a decent place to stay.',not_happy
id47128,' went with - girlfriends who are all picky and we were happy with this hotel. the rooms were a good size more towels provided when asked water presure good room service good and friendly staff. i like staying on the east side but the prices were too high and i got a great deal at the holiday inn. i am planning another trip and looks like im staying here again. i would upgrade if i could but prices are again too high and i had no problems with this hotel except the bar closed at midnight so we had to continue our evening with a bottle to go up to the room. if you cant afford rockstar prices this is the best place for you.',not_happy
id47129,' i stayed at the omni at the time of fiesta week. i loved it. the first night it was crowded with teenagers in the pool due to some kind of marching band staying the night. they left the next day and the pool was emply just for us. the outside pool was cold but they do have an inside pool that was a lot warmer. and the jacuzzi was just right. my daughter who -- wanted to move in to this hotel for good. i also have a - yr old who loved the pool. and the service was great. i had join as a gold card member and when i got to the room. i had reserved - queen beds but didnt feel the bed was big enough since my baby sleeped between us so she wouldnt fall of the bed . so i called down in the middle of the night and request a king bed. without hesitation they upgrade my room at no extra charge and had someone come up to take my things to another room. and also supplied more blankets and pillows. i would recommend this hotel to everyone. love it!!!!!!!',happy
id47130,' this hotel is located only - blocks from the nearest subway so i thought the location was good considering other hotels. the price was highly overpriced for such a small room (i say small because i am comparing it to other hotels in nyc that i have previously stayed at). the breakfast area was always crowded and it was hard to find an open table each day. we were only there for - nights and there was only - day that there was a free table for the three of us at breakfast time. we were usually at breakfast around -:--am and considering the breakfast is only served from ----am you would have thought it wouldnt have been that busy. this hotel only has about --- rooms (maybe ---) so it isnt that big. it the morning the normal wait for the elevator was -+ minutes so we ususally took the stairs to our -th floor room. they only had - computer in the lower level and it was being used --% of the time. probably because it gave you free internet usage and a printer to use also. the rooms were very clean upon check-in and the maids were more than generous if you needed extra towels shampoo soap etc. overall i think it is a good hotel if you are in nyc just for shopping or sightseeing but personally i wont stay here again.',happy
id47131,' we were simply looking for a decent place to crash for a quick overnighter and we ended up having **the best hotel experience** ever--fantastic price ($-- included all taxes and hotwire fee) includes at no extra charge: wireless internet in the rooms and computer in lobby great breakfast (waffles sausages bagels oj good coffee fresh donuts yogurt...and more!) and all day long they have free coffee and a pitcher of lemonade & ice water and bananas and apples in the lobby newspapers complimentary toothbrush toothpaste and other sundries (you request it in the lobby if you need it) cable tv of course an actually beautiful modern workout room attractive lobby with plenty of couches tables and an exotic aquarium and most important of all our room was clean the decor attractive and the bed was very comfortable and cushioned. the staff was definitely friendly and when i requested a late checkout on sunday they simply said sure what time would you like? too good to be true! i think hampton inn is attempting to morph into the jetblue of hotels if you know what i mean...and whoa it is definitely working!! the la jolla-san diego area gets very pricey ($--+ for a crappy motor inn is typical on weekends) so this was a complete steal at $--...and i say you can pay up to $--- for hampton inn kearny mesa and still feel good about it. the only thing i found a little funny was how the decor tried to blend fresh modern yuppie designer aesthetics with the obviously pre-existing country rustic furniture and carpet. the elevator is definitely case in point. but even that was kinda cute too. smile. okay so now the secret is out...let is hear more reports about other hampton inns to see if they are just as good as this one...',happy
id47132,' our total experience at this hotel was very disappointing. we traveled to seattle for business and we bought this room on an on-line auction site. we paid $-- including tax. after we won the auction my travel partner called the hotel to make sure and reserve a room with two beds. the hotel told her that they might have one available when we checked in but if they didnt there would be a $-- charge! we called two different hotel staff members at two different times and each was as unhelpful as the other. finally on the -rd call the woman said there would be no charge to upgrade to a room with - beds. since when is requesting - beds in a hotel room an upgrade ?? when we arrived we found the decor laughable (a tacky lodge decor more suitable to wyoming or montana than to the seattle waterfront). after refusing to pay the $-- to upgrade to - beds we were given a room at no extra charge. there were no luggage carts to take our bags to our room and they gave us a room as far away from the lobby as possible right next to the street with a city view (not exactly what i would call a view). (the waterfront rooms do have a beautiful view of puget sound). the decor was tacky particularly the dirty furry bear foot stool and the room was small and had a funny smell. the bathroom was a decent size but totally did not match the rest of the decor. the only source of heat was a gas fireplace with a fake rock surround. the fire came on and off all night; so the room was hot then cold then hot again. plus the light from the fire coming on would wake me up. when we went to get ready for our seminar in the morning the show head (a rain head type) was broken so you had to stand directly under it (and on top of the shower drain) to shower. there was one small mirror in the bathroom and one vessel sink making it impossible for two people to get ready at the same time. and finally the tv cabinet doors wouldnt stay open because the floors in the room were so un-level! no free wi-fi either. a small thing but one of my pillowcases was on inside out!! as others have mentioned the trains ran all night and woke us up several times the room above us had an extremely noisy fan or something running on and off all night and at one point my roommate was woken up by someone yelling. we visited the bar and were treated to a giant tv screen (-- or so wide) playing a nature film - featuring large animals (like wolves) killing small animals. what the heck is with that??!? this is no - star hotel! priceline (and other auction sites) should put it in a - or - star catagory.',not_happy
id47133,' my wife and i stayed here in july for - nights for some sightseeing and to catch a few nationals games. this hotel is in a great location and within walking distance from union station. upon arrival the front desk staff was very helpful. they allowed us to check in rather early so we managed to get to our room right away. there is a nightclub across the street but the noise is not noticeable even with a room facing the street it is on. the front staff warned us about it but it was never an issue. there is a cvs pharmacy grocery store and a few fast food places on the same block as this hotel. the rooms also have microwaves and fridges so if you dont want to eat out you can always grab gorceries from the stores next door. the pool area is also very clean and well maintained as is the fitness area. the location cant be beat. there is always taxis waiting outside union station is a short walk away it is convenient to stores and restaurantes and landmarks are within walking distance. we even walked from nationals park after the baseball games and it is only about an hour walk to the hotel. the hotel is also very secure. at night they have staff waiting at the entrances and you have to show your room card in order to get into the hotel. this should help to give guests piece of mind. the management is also very courteous and willing to address any problems you may have. we had a bit of an issue with our room on the second day but it was minor and the manager daniel addressed it immediately. i will definitely return to this property on my next trip to dc and recommend it to anyone else who is visiting there.',happy
id47134,' i was in town for the marathon and always stay here. the location is perfect but i was surprised that after all the renovations they did the room was very small. it was so small that you couldnt move the comfy chair so you could sit in it to watch tv. huge desk with a very strange fluorescent light that was useless and took up a lot of the room. you could sit in the comfy chair and strain your neck to see the tv. the shades are also strange. pull chain that opens them is very slow and noisy.',happy
id47135,' i stayed on fri feb -- at the doubletree on lexington---st in a room with one king bed. good location by the subway. it was v. clean and comfortable. clean is always key--and it was. neutrogena products were available in the bathroom incl. showercap facial moisturizer with spf-- body lotion shampoo conditioner and shower gel. i was in a room on the --th floor and it was fine. check-in was fast and they give you a warm cookie when you get there. overall i liked it and thought it was a terrific value. somehow i got a great rate of $--- - nite. a few minor things i observed: the pillows were too stiff and i recommend if you can to bring your own pillow. the carpet in the hallway seemed a little worn (ever so slight) and you could hear a few doors open and close at night. (note: the -nd floor is under renovation where they have the gym...but its not too bad. the gym had no - or - or - pound weights which was a bummer--but they had plenty of heavier weights for people who like heavy free weights.) they had a lot of treadmills and ellipticals etc.',happy
id47136,' my husband and i stayed here on our way cross country and were quite surprised to find such an upscale hotel on mud island . we usually prefer b&bs for their intimacy but found that the river inn came close as it only has -- rooms. we did obtain a good weekend rate otherwise it would have been quite pricey. it is beautifully decorated the king bed extremely comfortable and the staff very helpful. we had a very good breakfast in their dining room and enjoyed dinner at tugs across the street. you wont be disappointed if you stay here.',happy
id47137,' this is one of the best hotels ive ever stayed in! we loved the location. the area is wonderfully landscaped and away from the crushing crowds on other parts of the river. the staff was extremely helpful the room was wonderful. the concierge was very helpful with restaurant reccomendations. we had a wonderful --th anniversary and would stay here again. the patio dining for breakfast must be the nicest location on the riverwalk.',happy
id47138,' our family of - stayed at the doubletree for - nights towards the end of june ----. the front desk staff was a bit cool and detached. not friendly along with the bellhops. the room on the --th floor or so was very clean nicely furnished large and clean bathroom. wonderful view. used the swimming pool small but adequate. hotel in a great location for walking to sites across the street from some tourist bus services (pick-up-drop-off points). the buffet breakfast was good. the sit-down breakfast service (either menu order or buffet) was excellent. our waitress was the nicest member of the hotel service staff that we encountered. hotel was also right next to a parking garage which made it easy to self-park our van for the entire stay. hotel bar food was expensive but a good hold-over for our daughters till supper. be sure to visit the marathon grill a - block walk north. very good food. the best smoothies ever.',happy
id47139,' our group met at the intercontinental hotel dallas ------- thru ------- for our yearly conference of approximately --- women. i am so pleased that we chose this site for our event as i have heard nothing but praise for the hotel the staff and the food. from the time we first visited to plan the event until the last person left everyone was helpful and went out of their way to be kind and attentive. we could not have asked for more.',happy
id47140,' we stayed at the donatello for a week and had a great time. the room was comfortable and spacious the staff very helpful and the hotel was a short walk from union square. this made a perfect base for us and we thoroughly enjoyed walking around this area of the city. we made it to fisherman is walk the coit tower china town and height all on foot. brilliant december sunshine and friendly locals. the thai restaurant in post street called thai stick was excellent - good food at a reasonable price served quickly. we hope you enjoy it as much as we did.',happy
id47141,' got wrong roomrequested smokinggot that sorted.room was awfulpoky run downpubic hair on pillowsheets had hairs from last guest..yack.. needless to say a dump',not_happy
id47142,' checked in this past weekend to a line of cars - or -- deep in all four lanes of the poorly run front driveway ( which once you are in you cant bypass). check in took -- minutes with only - people trying to check in about --- guests. waited another -- at elevator banks to get upstairs to south tower room. shared elevator with - dogs that exited on different floors. apparently dogs can stay wherever they want in this building so look out those with allergies! room was adequate and clean but there was no high def television. really? is this ----? attempted newly renovated pool experience with children which consists of about --- lounge chairs all oocupied and packed in like sardines. both pools was cloudy with filth oh and on the -th the large pool was actually closed due to someone is child or dog crapping in it..that left ---- people to share the children is pool with max occupancy of -- listed on the signage. poolside drink service was spotty my server who finally appeared after about -- minutes said i could order my drink but would have to close out my tab. when i asked for a cup of water for my - year old i was told quite rudely there are water stations by the pool so dont expect to get tap water or ice from the bar! after -- minutes my bill appeared and she asked me to sign and close out before i had even received my drink. went out to dinner and returned to signs indicating the self parking lots were full ( despite the fact i am paying $-- per night to self park) and need to proceed to the valet. back to the front drive for another -- minutes of complete chaos no traffic control and seemingly - valet on duty to park every single car. sort of reminded me of the starbucks line all mornings of our stay about -- people deep with one person making coffee. if marquis means waiting -- minutes for everything in the hotel and paying extra for these amenities then you should stay here and enjoy your $--.-- in room movie in non high def. i will not stay again.',not_happy
id47143,' me and my wife stayed here for - nights at the start of our california road trip - you cant go wrong with this place i.m.o. the reasons being: location it is very close to places to eat and drink and there is a cable-car stop close by. easy to get to the waterfront and all the main sights by bus or on foot if you are in good shape. youre gonna walk a lot no matter where you stay in sf i recommend getting a new pair of running-sneakers (i got them there shops and malls are - min. walk down the hill). service when booking by email i asked for a quiet room at the back of the building as the main street is a relatively busy one. they took care of this and ryan the frontdesk guy on duty when we arrived was extremely helpfull with our enquiries. a free map was supplied by the hotel and they were always very good at giving info and directions. cleanliness room & bed was clean and the place looked well maintained - no small feat as most places in sf in this price bracket will not probably not be as clean. all the above points put this place well above other similarly priced hotels in the centre. breakfast was fairly low key for someone like me who likes yoghurt & fruit (youll find neither here - though go to the store next door and you can get anything extra you want and bring it to the table). but with a selection of cereals store bought bread peanut butter jam muffins cookies and boiled eggs (they eat em cold in the us) even the most difficult eater will find smth to get them started. the coffee was good i thought and they had juices and tea on offer too. a nice touch - you can watch the news & weather in the breakfast area. for the price id say all in all excellent value in an expensive city such as san francisco.',happy
id47144,' hotel is in a great location walking distance to many places (eg central park times square broadway the subway). rooms were clean and serviced daily however you could hear patrons in the rooms next door. lifts were really slow during peak times (once waited for - lifts before being able to get in one) the room we stayed in wasnt big but itserved its purpose as we basically slept in the room as we were out all the time. would stay again.',happy
id47145,' my highschool sweetheart and i stayed at the holiday inn express airport north over the memorial day weekend. we hadnt seen each other in years and thought that this would be a great hotel to meet at. i do not regret staying here one moment. this hotel has a shuttle service to and from the airport which was a major plus for me. airport traffic drives me crazy! best part of the airport shuttle was that i was allowed to go the airport to pick him up and to take him back (no charge) also the shuttle took us to a bus stop where we then took a bus to downtown san antonio. when we were ready to be picked up all we had to do was to call the front desk and then they picked us up. the room was very clean. we had a suite that also had a couch. very nice. the hotel staff was beyond friendly and helpful. even the housekeeping staff would say hello to us everytime we walked by. on a scale of ---- i rate the holiday inn express airport north an -- !!!',happy
id47146,' we booked the new york palace for - nights. overall it was a nice hotel the lobby with the main stairs was beaufitul the reception a bit aged. the room was good-sized so was the bathroom. the room was nice but somehow old not really a luxury room standing. the extra charges were way too high (minibar breakfast which we skipped and opted for a lovely bar on -th instead of paying +- -- usd per person internet charges with --usd a day printing at the business center - usd a page etc). staff was so so some of them especially at the arrival reception...the concierge team however was just lovely and very helpful. i guess it was a busy weekend at the hotel it was always full of people. in general it is a nice hotel but i think i will stay somewhere else next time...',happy
id47147,' two friends and i recently stayed here on a three day weekend trip to denver and we all agreed that for the money it was the best hotel we had ever stayed in. the staff was extremely hopeful and friendly. the rooms were very clean and roomy and everything was in order. the cooked to order breakfast wasnt quite all cook to order but the omelets were and they werent half bad. the hotel was very neat and tidy and was mostly quiet at all times of the day and night. we all were in agreement that on our return trip we would without a doubt stay here again.',happy
id47148,' what a terrific hotel experience. from the moment we checked in till the moment we checked out the affinia staff was gracious and courteous.',happy
id47149,' hotel staff was very helpful at all times great location. rooms was cleaned every day with fresh towels.. would recommend and stay here again.',happy
id47150,' we stayed for - nights and have nothing but positive comments about this hampton. the location is excellent--central & secure. our -th floor room on the the back side was more than adequate - very clean & quiet with a fairly nice view & lots of light (the windows actually open!). the comfortable king bed allowed for more floor space in the room. breakfast was better than we expected from earlier reviews. it can get crowded but it is very well managed and the plentiful bar is always well stocked. the old fashioned hot oatmeal was our favorite each day. best of all---the helpful friendly & competent staff. when we arrived before check-in time we were welcomed to relax & enjoy breakfast. our luggage was safely stored so we were free to explore nearby until a room was ready. jaipaul at the front desk was particularly courteous and always helpful. we were taking the subway & walking but were surprised to see a parking garage. all and all for the theater & nyc sightseeing this hampton is an excellent property and value.',happy
id47151,' from the moment we entered the lobby we were treated warmly by everyone of the staff and by the time we left we felt like pampered special guests. our highest recommendation is the wonderful staff. i wish we knew all of your names. a particular thank you to nina who made us feel like family! this was our first stay at the lennox and it certainly will not be our last. we enjoyed our stay in a spacious corner jr. double suite which had two windows but was very quiet. the beds and the down comforter were so comfy it almost made it difficult to get out of bed in the morning. everything was very clean and in excellent condition. the rooms come equipped with small refrigerators that are stocked daily with bottled water. a nice touch in the evening is turndown service with lindt chocolates placed on your bed. the lobby is beautiful and smelled fresh and inviting. there is complimentary coffee in the morning and lemonade and cookies in the evening. we were able to walk everywhere but there is a subway station just one block away. perhaps the most memorable moment of our stay will be the delightful surprise that awaited us on the second day of our visit. returning to our room after a busy day of sightseeing we discovered the front desk staff had treated us to a bottle of champagne and two large pieces of chocolate mouse cake. my sister happened to mention to the conceirge that we came to boston to celebrate her birthday and to see the boston pops and the july -th fireworks. these special touches and the friendliness and helpfulness of the staff are what makes the lennox a first class hotel. i encourage the readers of trip advisor to go to boston be a guest of the lennox and discover what we did.',happy
id47152,' we were more than pleased with this small well-kept stylish quiet and comfortable hotel. it is unpretentiously elegant. we enjoyed meeting other guests on the attractive top-floor terrace at the end of the day too. the staff was uniformly gracious and accommodating; one felt they were pleased to have us with them. in this part of nyc ota is daily rate (for stays of four days or more) is quite amazing. the only thing we felt not quite up to standard was the charge for internet service. the location is within easy walking distance of the major museums and lincoln center which were our objectives. there are many good restaurants in the area with unusual cuisines too. we felt we found a gem.',happy
id47153,' perfect location nice room - touch small. reasonably priced for yds from times sq. we had - nights for £---. wont find better in that range! loved the wine reception',happy
id47154,' i have been to many hotels all over the world and can state without question that this hotel offered the very best guest service that i have ever experienced. the staff including meredith and geoff at the front desk dave in the cloud room and ed the bellman could not have been more welcoming knowledgable or helpful. thank you meredith geoff dave and ed for a wonderful few days as you made me feel like i was the only guest in the hotel.',happy
id47155,' we just finished our memorial day weekend stay at the royal palms and i am finding it difficult to describe. i suppose that i should start off by saying i would not recommend the royal palms unless you are looking for an authentic arizona experience or you want a boutique resort experience. the pool area is so incredibly small and the rooms are so old that i just can’t see staying here. with that being said service and dinning really make the entire resort worth considering. if you want clean lines a modern feel and a general “new” feel try the fairmount princess or the hyatt at gainey ranch which are both -st class choices i can vouch for. i can also vouch for the royal palms but only in the context of being authentic. it is also worth noting that the royal palms location is absolutely perfect. we live here in the phoenix area and try to have a stay-cation at a local resort at least once a year so we have stayed at many of the local resorts. i like the other resorts more than the royal palms. this was our first time at staying at the royal palms. the rooms are divided into two categories suites and casitas. within the casita category there are “designer casitas” and “valencia casitas”. we stayed in a valencia casita which is the older type although the designer casitas are in the same type of structure just remodeled and i’m not entirely sure that staying in a designer casita would be much different. the casitas are dark inside. it is by design. these are old adobe buildings that were obviously built to minimize the impact of az summers. the ceilings are about -’ high and each casita is attached to another. they have been tastefully remodeled to maintain a southwest look. very santa fe-ish. the beds are quality and the linens are top notch high thread count. there is wifi throughout that worked just fine and didn’t cost anything. the tv’s are flat panel but not high quality. our room had a really cool “beehive” fireplace and lots of windows with shutters for privacy with a nice little courtyard patio. the bathroom was small and while it may have been modernized at some point it has fallen behind. the in room safe was the kind that uses a key and of a pain to have to haul a key around with you…cars don’t even have keys anymore. the grounds of the hotel are impeccable gorgeous unrivaled! the pool and pool area are way too small. if you think you are going to come here to lounge by the pool with any privacy then you are looking at the wrong hotel. the fitness center is average. the spa is very nice (with the exception being that it doesn’t have its own pool). my wife and i each had -- minute massages. the price for a massage is higher than most other resorts in scottsdale and at those resorts you get the benefit of enjoying the spa’s private facilities…not so here. my advice is to stay somewhere else and come here for dinner at t. cooks.',not_happy
id47156,' nice hotel close to union aquare. very good food but rc new york is much better',happy
id47157,' my title pretty much sums it up. my partner and i stayed here a total of - nights on our recent us holiday. the rooms are an older style very -- is feel with green carpet. but if youre sightseeing all day anyway it is a decent place to rest. my only issue would be the hot water. we traveled in winter so a nice hot shower was pretty important to us. unfortunately it was a bit lacking. we were on the -th floor so cant speak for other floors. but the water would take ages to warm up but while showering it would go slightly cold. apart from this well cleaned decent value and great location. must visit mel is diner which is down the road about a ---- minute walk.',happy
id47158,' very impressed with this hotel rooms were a good size and well appointed.the hotel itself was very quiet when we were there as we stayed between christmas and new year so it lacked a little atmosphere in the bar and communal areas. for the most part the staff were great especially the concierges oscar and max who were both really helpful. if i had to make one observation it would be that while they have a town car it only goes within a - mile radius of the hotel which means its next to useless as the majority of the shopping and entertainment is outside of this zone. also the receptionist that covered the evenings who was called anthony was on - occasions very unhelpful and to be honest rude. i also think that listening to your ipod at reception is a little unprofessional especially is you can clearly see guests approaching the front desk and you take your earphones out with a glare on your face as if we are interrupting!',happy
id47159,' can you tell im a real estate broker by my title? this hotel is perfectly located. i love the restaurant next door which makes fresh quacamole right at your table accompanied by fresh fish tacos and on the other side is starbucks. all the shopping you want in union square is just a few steps away. i really enjoy being able to walk everywhere from this hotel north beach china town and coit tower to name a few. the room are was beautiful and the bed was so comfortable. i cant wait to go back again and again. linda',happy
id47160,' we stayed at the sanctuary hotel ------------ with the travelzoo special. although there was still construction going on it was not a problem. the entire staff was great; very friendly responsive and efficient. yes the rooms are small but well appointed and you dont go to ny to stay in the room. the location is fabulous. we will definitely stay here again. one tip: if you need a cab walk to -th avenue to get one rather than waiting outside the hotel.',happy
id47161,' there is no denying the grandness of the lobby and the ballrooms in this historic hotel which occupies an entire city block in the loop area. they make it an obvious choice for organisations hosting large conferences conventions and other events. however unless you are here for one id stay elsewhere. as other reviewers have noted many of the rooms are small with outdated decor; the minibars are closed ; there are no in-room safes (you have to use the swiss-bank style deposit box room in the lobby); you have to pay $-.-- + tax for a small bottle of still water and $-- to use the fitness centre; the noise from the l trains is quite loud in certain places; and you can wait several minutes for an elevator even though there are -- of them! i stayed here for three nights while attending a conference. initially i was given a corner room on the -th floor which was directly over the l station below. although the room itself was a good size the bathroom was tiny and both windows had zero view. there was also an odd smell which added to the depressing feeling. i asked to be moved and to their credit the front desk was efficient and obliging even though by this time it was almost midnight (in fact most of the staff i encountered had the same attitude). i was moved to a street-facing room on the --th floor which although smaller had a cosier feel (and without the smell!). despite the height it still suffered from train noise and the bathroom while functional was so small that you had to close the door to sit on the toilet!',not_happy
id47162,' the good: nicely located cool views decent parking relatively clean. the bad: waaaay outdated bathroom so small you cant close the door without standing on the toilet broken ac person who came to try to fix the ac did not speak english and brought us a fan instead restaurant closed over an hour early because they didnt want extra labor when we asked for wine glasses they told us to go get our own. overall: if you dont expect much it is ok...but if you expect the three stars they advertise themselves as then move on.',not_happy
id47163,' great place to stay away from the main hotel areas of san diego. great restaurant for dinner there too.',happy
id47164,' my wife chose paradise point as the place where she wanted to spend a very special birthday. we stayed at the resort -- years ago when it was under a different name. this time we clearly noticed that the entire staff was extremely friendly. it started before our arrival as i ordered flowers from the island market to be delivered to the room. kathleen made several calls to florists and found a perfect arrangement. when we arrived alexa at the front desk went out of her way to find a bayside jr. suite overlooking mission bay. (the room we were originally assigned did not have such a view.) i highly recommend this type of room for couples especially if you enjoy a waterfront view and beautiful sunsets. the room had a microwave and small refrigerator to store and reheat food. the grounds are immense and well kept. the bell staff was always willing to offer a ride in their golf extended golf carts wherever we wanted to go on the property. the food was good and room service was always prompt.',happy
id47165,' i was visiting with a large group for a buisness confrence. the hotel staff were helpful to a point. rooms are clean and spacious however the decor is well out of date. not to mention the aircon units that just burn out and stop working and are then replaced with a small portable fan to take its place. this happened to - of our workmates in seperate rooms and were not fixed by the time we had checked out up to - days later. having said that it is very well situated in the old town close to shops and places to eat. - minutes walk to the trolly if you want to hit the cbd for more shopping. in a nutshell this place is ok...just ok. i would stay here again for the location and price but you will get what you pay for so dont expect a fan fair and staff that will do back flips of joy as you enter.',not_happy
id47166,' i stayed at the old town inn twice in june ----. the first time i stayed in a large room the second in a smaller room near the pool. both times the stay was quite pleasant. the hotel provides clean and comfortable accommodations and a free breakfast bar which offers a fresh selection of fruit pastries self-created waffle hard-boiled eggs cereals toasts milk juice and coffee. the hotel is a - minute walk to the trolleys and buses at the old town station and a few more minutes walk into old town. other than that it is in the middle of nowhere! my bill each night was under $-- and it was well worth the price. the people at the hotel were extremely pleasant and helpful and went out of their way to make me feel comfortable and to answer my questions about how to get here there and elsewhere. overall an excellent hotel. (note: although i selected excellent for the fitness center below i have no idea if they even have a fitness center--the form required me to pick something. if you substitute pool for fitness center it was excellent.)',happy
id47167,' perfect place to stay by all the action! just go around the corner and down the block and your right in times square! walking distance to restaurants shopping theaters etc. we even walked over to circle line and rockefeller from the hotel. staff was very helpful. cozy room with fridge and microwave. free access to computer. very comfortable beds! after walking all day it was nice to come back to a nice room. we love to swim so my only wish is it had a pool-hot tub but we enjoyed our stay and cant wait to go back!',happy
id47168,' i used to stay often in this swissotel but after new owners assumed management in ---- the refined touches (such as free chocolates at the front desk) disappeared and as of august ---- the absence of any updating has begun to show. among the signs apparent in my room: two stains in the carpet a mildewy odor in the shower and a nonspecific whooshing noise from outside (elevator machinery?). other inconveniences: no self-parking the door to the underground concourse joining the hotel to the nearby hyatt regency and michigan avenue is closed at - p.m. (surely - p.m. would be satisfactory for security) and a slight air of detachment by the staff. one further example of why this hotel isnt thinking things through: the hotel has over --- rooms and yet the gift shop stocks no more than -- copies of the new york times in the morning and sometimes only - (or so the attendant advised me). business travelers have better options a few blocks away in the near north -- notwithstanding the great views of navy pier and the lake from many high floors...',not_happy
id47169,' just got back from - weeks staying at affinia shelburne. took my husband to new york for a surprise for his --th birthday and it was all we wanted and more. stayed in a queen suite on --th floor with fantastic views of the empire state bldg and the new york skyline. fantastic balcony (which was a proper sized balcony we sat out there and had drinks at sunset and watched the city is colours change) we were in heaven!! rooms were spotless and all staff were very helpful especially jada at the front desk and the jolly doorman!! the location was fantastic. we have been to new york - times before and this was by far the best location. very safe as we walked around at night with no problems and walked in fact everywhere in new york with. even though the rooftop bar was closed we went and had a look and the view there was breathtaking. a memorable birthday and we will be back next year to stay at the shelburne!!',happy
id47170,' i stayed at the marriot renaissance in may ----. best hotel ive visited in a long time. spacious rooms and breakfast rooms looks out on times square! you can catch the ny city tour bus just behind the hotel and start your sight seeing tour! ny city is the best city ive visited by far and staying at the marriot renaissance just made the visit so much more pleasurable. the rooms were clean and modern and the staff was excellent. we traveled in a group and everything was ready on time! on our last morning we had to check out early and the kitchen opened earlier for us to first have breakfast!',happy
id47171,' felt like i was walking back into the -- is! green carpet - gold accents - gray floral wallpaper. everything was old old old. the sleep number beds...it doesnt matter what you set them on there is still a big thud when you hit the bed. only one elevator worked so there were long lines to take the elevator up to your room and it took a long time to come to your floor and pick you up. maid never came. i really dont see how anyone could call this a -.- star hotel! there are way to many other hotels around there that are much better.',not_happy
id47172,' this hotel was horrible. the halls looked like a hotel out of the -- is (old stinky trash not emptied for days) the elevators are so narrow - people is a tight fit the furniture in our room was ribbed and torn - the cushion was coming out of the chair the walls were cracked and the wallpaper was coming off they painted over stains to make them less visible the air conditioner was broken. the service we received was a nightmare. the room service recptionist could not understand what a soda was when asked what sodas do you have... they dont have a spa (even though they say they do - we had to get massage therapist is from the four seasons across the street). when we informed the hotel manager of our issues he comped one night is stay (i dont think this was enough to have broken airconditioner and wake up sweating - mornings in a row). in addition the shower head was perfect size for a - foot (or shorter) person. someoone of average height could not have showered in the hotel and if you were tall - forget it! i called the owner and left multiple messages he never even returned my phone call! this hotel is not recommended. the service is lousy - and the owner doesnt even care enough to call and apologize! my suggestion - stay at the four seasons right across the street.',not_happy
id47173,' i wanted to have what i considered the ny experience and thought it should include a stay at the waldorf hotel. the room i booked was a king bed executive room. the room was not ready when i arrived so they took my cell phone number to call me when the room was ready i got no call. the view from my -th floor room was of the other side of the hotel and of an air conditioning unit no view of any of the ny city skyline. there was a wedding reception in the lobby and the elevators were locked out to anyone trying to go down to the lobby. we waited more than -- minutes for an elevator before using the stairs only to find out about the elevators being locked out by a doorman. they were apparently taking reception guests to the observatory on the --th floor. the bathroom had paint peeling off the ceiling. i had to wait in the lobby to check out since no one had put the bill under the door. the staff thanked me for letting them know this did not happen. i have stayed at hotels all over the world and have had better accomodations for less than half the price in other large cities. but this is ny so maybe this is what you get and should be happy with it. i will not ever stay there again and will tell others that this hotel is fine but you do not get what you pay for.',not_happy
id47174,' nice hotel but nothing really special. the room decor is hideous. room is very dark and not enough natural light comes through the window and there are simply too many colors. it was very hard to get comfortable in a room that i felt like was screaming at me. pink and white candy striped wallpaper should be outlawed. too many wall hangings and too many disjointed colors. purple vases didnt match anything in the room and made me feel like i was at mardi gras. the pink yellow grey and green floral-and-ivy animal scene patterned chair is ugly ugly ugly. a simple wood bed would have been a better choice instead of the sky-blue and gold painted headboard i was given. room hotel and restaurant are very clean. staff is super friendly and very attentive. flat screen tv is quite nice. bathroom has marble counters and fixtures and floor look very clean and fresh. wine bar from --- is nice but i was in seattle for work so it was hard to get to the hotel during this super-short happy hour that literally lasted exactly one hour. overall an average experience but the w and fairmont hotels across the street will give a nicer room in the same location for comparable prices.',not_happy
id47175,' this is very near union square a cable car stop and a bus stop. it is a very short walk to shopping and dining in the union square district. some of the rooms are small but very clean and with very good beds and bedding.they have a hosted hour every nigh from - to - pm. a full buffett breakfast is served every morning. you have free access to a gym and indooor pool which is accessible withut going outside the building. service is outstanding. we look forwrd to going here at least twice a year.',happy
id47176,' my wife and i stayed here for two nights.the staff are the greatest the property is very well maintained and very close to main attractions. thank you presidio travelodge for helping make our trip to san fran great',happy
id47177,' it is really hard to complain about the biltmore in pheonix. it really is lovely to live in such interesting architecture and in such lovely surroundings. having just concluded - nights there for a business trip i do have one observation-- and for those of you familir with the the prairie school you will know this.....the rooms are lovely but the balconies are useless. each blacony is shared making it impossible to open the drapes and get dressed in the fresh air. also you cant sleep with the door open without risking someone walking into your room. obviously it is hard to change the architecture but this is my one complaint. when i am in az i love the fresh air and a private balcony let is me enjoy my surroundings more. at the biltmore you have to sleep with the ac on and the drapes closed. ick! ultimately i prefer the fairmont scottsdale princess or the phoenician. if you are going to spend this kind of money on a fancy room you might as well be able to use the balcony more easily.',happy
id47178,' having stayed here once before and absolutely loved the hotel because of the location and also because everyone was so nicei thought that i would stay here again. however this last time that i stayed there which was march ----- ---- i couldnt of had the opposite experience in the way of the room. everyone was still nice and welcoming and the lobby was super clean however it was the bedrooms and bathrooms that i had the most complaints. i switched rooms two times before i finally got into a room that was sufficient. the first room was right above construction that is going on and decided to move because of the noise. the second room was so small with the king sized bed that i couldnt even fit my suitcase in there without having to step over it. the third room was supposed to be a superior room like the one i got last time. however the room wasnt much bigger than the other two that i was moved from. after all that was said and done i decided to have a look at the bathroom. as you can see in the pictures that go along with this review the shower was probably the dirtiest hotel shower i have ever had. the grout was a yellow color and the shower floor was a dingy dark color as if it had never been scrubbed before. also the -th floor; which this room was located had the worst smell once you stepped off the elevator and got to the room. it smelt like constantly like curry which isnt the most pleasant smell to smell after eating dinner or in the morning. because of this i will probably never stay here again. i would advise you to try and find somewhere else to stay.',not_happy
id47179,' this is a fantastic location for restaurants and shopping - we have stayed before. it has a snooty vibe but dont let that put you off. we were given a room on the -nd floor - where all the dogs are so beware!! our sun blind was missing and the room was red hot and we found it difficult to let the ac keep up to the heat yes we complained - did they try and compensate - yes - did it make it better yes and no - we were disapointed and felt second rate- was it because we were on the birthday promo and we given a poor room - who knows?? pool is packed with the glam set so avoid',not_happy
id47180,' great location in old town. they bill themselves as a hotel and resort but really is more of a motel. the free shuttle service was terrific-jeff was our driver and he was amazing-taking us the zoo sea world etc. . the outdoor pool area is very large and nice. just ate breakfast in the restaurant-food was good and good value but the service ranged from outstanding to distracted. our room was smallish and quite dated but we are used to paying more for five star hotels. good value and would work well for many families.',not_happy
id47181,' so wow. this ho(s)tel has an interesting range. i was in a single pod with no bathroom. the best way to describe it: there was just enough room for a twin size bed. if you are clousterphobic yeah look elsewhere. i only used the pod for the weekend and i think that was appropriate anything beyond that i think might be uncomfortable. the size of the room also didnt make it feel clean even tough it seemed decent. the shades on the window(facing center) were a bit shady. i felt like i could see into other pod is as well as other pods look into my pod. just have to fix the shade just right so as to feel like you have privacy. the problem is the ac. ac ran fine i lucked out that it wasnt that hot but if i had to close my shade and run the ac i think that would have been difficult. you would need to keep the shade open. i liked the fact that there was a (tiny) sink in the room. so i could take a shower in the shared bathroom and finish getting ready in my room. the shared bathroom was decent. though there was always a musky smell. if you are taller than - feet -- inches yeah the shared bathroom will probably be uncomfortable for you. the shared bathroom situation is decent. only one person at a time. and there was always one available while i was there. it was a concern before but fine. the location is key -- mintes from times square and all the great shops on the upper eas side. i got back pretty late (probably like -am) and felt safe walking from the metro (a few blocks away.) but i also didnt encounter any multiple parties walking out of all the nearby bars. there was pleny of them when i left the hotel. hotel validates parking between lexingotn and -rd. $-- dollars for overnight is pretty good in nyc. but look up best parking you might be able to snag a metered spot nearby. oh yeah and no iron board (no place to put one). towels are medicore. for ~$--- i am persudaded you can get a better room in another area. but if you dont mind minimalism at it is perfection $--- is a great price for the location. taxis arent bad i met friends for drinks near the brooklyn bridge and it only cost ~$--. that is not bad for the distance covered we also took the fdr to there.',not_happy
id47182,' i would generally approve of the hotel but some technical caveats definitely apply. my wife and i stayed - nights (thursday to monday in mid-may ----). first of all i booked through the starwood hotel chain website which seemed to make sense after poking around for endless hours looking at various hotel and booking options. the comparatively reasonable cancellation policy on their website appealed to me and (prepare to contain yourself) you can redirect your starwood points or whatever they are to certain other loyalty programs like aeroplan. so i’m sure i saved two percent on the whole deal and all those hours of travel surfing were not in vain. note that to do this you have to sign up in advance for a “preferred guest” card that they mail out to you but it’s free to sign up. anyway for what was ostensibly a better than average room (i.e. corner room on --th floor looking west across the hudson river) we forked out $--- a night (plus taxes made it around $--- a night). having never been to ny before we had no idea if this represented a “value proposition” when compared to other similarly pricey hotels. the hotel is newish though the odd sign of wear is now visible. the staff did their jobs well on the few occasions we had to actually interact with them (ee.gg. at check in to get a cab breakfast servers in restaurant downstairs send up a guy with replacement room key when ours did not work leave bags behind for the day on our day of departure buying stuff in the trendy hotel shop). the room was clean large enough not to bump into things the tap water was quite drinkable the shower had good water pressure there were lots of towels (some of which can be sacrificed to keep the shower from soaking the whole bathroom floor) the king bed was comfortable the flat screen tv hanging on the wall had numerous channels and a dvd player (who stays in to watch videos whilst in ny anyway?) there was a little el cheapo cd player two nice comfy robes and also an astonishing array of “w” brand crap that you can buy laid out right there in the room like so many bags of chips. and of course an over-priced mini bar. we really did enjoy coming back to the room after pounding the ny pavement all day and falling onto the big plush bed though i appreciate this sounds cheesy. note that you will need top quality ear plugs at this hotel. the north end of times square is right below you very brightly lit full of much honking and many all-night sirens and as a bonus the clowns down the hall on saturday night will try to drain the ice machine (at least i think that’s what they were doing) shout at each other and then lock themselves out of their room in which room there may be a roommate but there is only one way to find out if they are in there. mind you once you block out all the noise you can really appreciate the nice bed. we had the feather pillows and they were a touch squishy good for stomach sleepers but i think next time i’ll ask for foam. basically it is a good hotel but i don’t quite get who the target market is. i am assuming the hotel is probably too expensive for most youthful lounge-and-club hipsters at whom the incessant sound track in the common areas seems to be aimed. the lighting in the elevators is so dim i actually had to bend over to read the numbers on the buttons (there’s brail on them though so i had that to fall back on). the hotel’s location is ideal for catching broadway shows nearby and quite central for most of the top -- touristy things. most people there looked as i imagine we did – vaguely annoyed with day - of the whole tangerine wheatgrass cool-as-zen “w” scene but also to be in ny and able to afford a good bed and good ear plugs. other things in ny that warrant special mention: the staten island ferry (seems to depart on the hour and half hour great views it’s free but they make you get off and then on again at the staten island end before coming back to manhattan); the view from the top of the rockefeller centre (a swift $--.-- each plus tax; maybe go at odd hours so as not to line up; good shopping nearby); and in the far-from-free category attending the metropolitan opera (buy your tickets way in advance from the met website for box office pick-up and then phone to make a - p.m. reservation at the very nice gran tier restaurant that’s also in the opera house (note that the restaurant crowd is dressier than average ny opera attendee) and then before finishing your very nice dinner be sure to arrange for your waiter to pre-order your intermission chocolate soufflé (we found the house champagne was quite doable with it) and then go back to your table at intermission and enjoy it while the mob lines up at the bar. and note that the ladies room at the met will have a long line just before show time so get the female in your party in line maybe -- minutes before curtain.)',happy
id47183,' my company should have booked a room for me before my arrival but they did not. i learned that when i arrived to the hotel after -- hour flight. i was exhausted. the young lady at the reception saw my shape and decided to divide a large suit to - rooms. i never forget what she did for me.',happy
id47184,' this was our first stay at the conrad and we were both impressed. we used hilton points and had a wonderful weekend getaway. the location is perfect for shopping on michigan avenue. the room is comfortable and has enough space for two people. the bathroom is spacious and well-stocked with little touches. the mini bar was surprisingly empty but you can use the refrigerator to store the many bottles of water they give you. the hotel offers customized pillows which we did use. we couldn’t get the bose -apple system to work. the wires are too loose or require an apple nano. they have a good gym. we didn’t get free breakfast with our stay but they have complimentary coffee and good blueberry muffins. the staff was helpful and never pushy.',happy
id47185,' hair on sheets. felt like we were sleeping downhill and on plastic sheets. hair in bathroom floor. spoke to front desk about it next day and they said they would check on it. bed was still downhill next night...but due to hearing the couple next door have sex all night and could hear conversations...we didnt get sleep. in other words ...paper thin walls. due to not getting sleep..we got sick. not a good experience. in the morning we were trying to get a little extra sleep...but were awoken by the housekeeper at -:-- then at -..then at -:-- am. we asked who it was ...no response...we looked out the peep hole...and it was our housekeeper. we had the do not disturb sign in the slot. what else are we suppose to do to get sleep? we would have appreciated at least another room...but we only got apologies...',not_happy
id47186,' the hotel is currently undergoing a major renovation (late august ----). i got one of the new rooms and it was very nice. the lobby was completely under construction so you may want to check with the hotel to see when it will be finished.',happy
id47187,' i chose this hotel based on others reviews on tripadvisor. my -- year old son wanted to see the emp and spaceneedle so we drove down from vancouver bc. easy to get to free parking wifi and a generous breakfast. there is even a waffle iron! cereals breads fruit juice coffee tea yogurts. all the staff were really helpful and friendly. the room was clean and updated the beds were big and comfy lots of space to move around. the sink is separate from the bath and toilet which makes it convenient. small fridge and coffee maker in the room. we walked up from pike market and it was about -- minutes. less than -- to get to the space needle and museum.',happy
id47188,' your gm will southern was terrific as was his staff! when we checked in he was out in the patio cooking hamburgers-hot dogs for your social hour .. .. then the following morning he was up early greeting everyone at breakfast clearing tables and chatting with everyone .. .. and he came by the following morning just to say hi .. .. ok - maybe he is just a personable guy - but his staff all smile hustle back and forth in their duties and all seem to care for and like their jobs .. .. you cant help but recognize that .. .. whatever mr. southern is doing he is doing it right and all of his guests can see that .. .. the next time im thinking about elp > if this ri is not available i wont be coming to elp .. ..',happy
id47189,' i recently stayed december -----. the hotel was wonderful and beautifully decorated for christmas. the staff was very helpful and the concierge service was a life saver..thanks again for the tickets to the knicks game. the hotel room was spacious and very clean on the --th floor. the view of the empire state was emmaculate. i would definitely stay again. a few blocks from times square and right next to the furers...oh ladies its also a prime area to get those designer bags at not so designer prices. all in all southgate tower suite is a wonderful place to stay. i also want to add that i booked through the hotel site it itself...my reservation was guranteed and i didnt have to pay upfront for my room stay...the hotel also has promotional specials so check them out before you book at a discounted site you may come out cheaper...i know i did.',happy
id47190,' the reception looks great and makes you think hotel will be nice. what a let down the rooms are. the place is in dire need of a refurbishment. i was given a junior suite and was made to feel i should be grateful for the upgrade but i cant say i was. the room was large i will give them that but was a bit dire. wallpaper coming off the wall desk looked like someone had tap danced on it and just a grimy room. the bathroom was tiny and had a long black hair on the soap dish. it couldnt have been mine i dont have any hair that length sadly. i ran the bath after disposing of the previous guest hair and the water promptly drained out again. so had a bath with the tap running. the sink in the bathroom is so near the toilet that you almost have to sit on it to wash. the internet is pretty slow and the air conditioning makes a lot of noise but not much else. the room was way to hot for me so i left it on when i left the room but the maid turned it off again so i came back to a sauna. i was given vouchers for a cooked breakfast at the urban tavern. i thought why not try it out i wish i had just chewed on a table leg. it was buffet style and ive had warmer ice cream. piles and piles of food totally inedible. wanted an accessible room but these are way to small. just not worth the money big disappointment. much better options in this city.',not_happy
id47191,' my daughters and i stayed here for a girls weekend. this hotel is very reasonably priced and conveniently located not far from the galleria. room is clean and comfortable. staff were very friendly. there is some road construction in front of the hotel. we asked for a room on the back side of the hotel and it was very quiet even though we were next to the elevator. because of the road construction you have to take a detour to get onto --- from the hotel. the front desk gave me a map which was a big help. overall highly recommend this hotel. well stay here again!',happy
id47192,' stayed here while attending bbjam americas for - nights. my only complaint is the internet. it is expensive and intermittent. signal in my room is weak and i have no other option than to use lan cable for my notebook and left the other gadgets disconnected. the room is neat clean and tidy. basic amenities such as iron iron board coffee maker tv with paid channel bath tub comfortable bed and pillows. location : near to tech museum parks public transportation.',happy
id47193,' attending a seminar in downtown for the week i arrived during the weekend with my husband. maybe it was luck or maybe because it was valentine is day but we were bumped up from a studio to a one bedroom. quiet attractive room helpful staff and a good location -- i had a short walk to --nd station where i would catch an express to the financial district each morning. the restaurant downstairs is good (even for a vegetarian) but i also enjoyed takeout from nearby indian restaurants on several nights. only two inconviences: the fitness center was closed for renovation; difficult time getting a synthetic pillow.',happy
id47194,' i cant say more what a total disappointment this hotel was our first night in ny and seeing the lobby should have been a warning. the hallways are narrow and dirty. the room for - people is nothing what we were told about when making the reservation. the room was very small and unclean there was no space for - people and luggage. we were also told that this hotel was recently renovated i dont think so. we complained to staff and we were given another room which was bigger but the smell of mildew was enough that we all felt sick. a fan sat outside the room so i guess they had a water issue but of course failed to inform us. we didnt stay the night we left for another hotel which was lovely and clean. when we phoned best western customer service to complain they said there is nothing they can do because this hotel is independent well guess what i wont stay at another best western again',not_happy
id47195,' we needed a hotel near the airport because we reserved a rental car for tomorrow. my kids are -- and -- and i didnt want to make them go on a big drive when to us it felt like --:--. we took the bus to the hotel which went very smoothly. the staff was very caring and kind. the beds were comfortable but we requested foam pillows and when we called the lobby they were out. otherwise the room was very clean and very nice. the outdoor pool and jacuzzi was really really fun. the pool was warm(!!!) and the jacuzzi wasnt extremely hot it felt like my shower temperature. the scenery was pretty outside where there were exotic trees that were worth pictures. overall everything except pillow stock was tremendous!',happy
id47196,' we went to ny city to spend just one week. a few months before our trip we started to look for a cheap place in the city to stay in manhattan and as everybody knows manhattan is known to be one of the cities with the most expensive hotel prices in the world. a friend of mine who has just stayed in this hotel indicated it to me and i went to check it out in the internet. good price very well located: from the front door you can see the -th av; about less than -- minutes by walking is times square; two blocks behind there is a victoria`s secret store and the --th street is near to the hotel since it`s located in the --nd street in koreantown plus empire state building is about - minutes by walking. the room was nice a good bed a table with - chairs water to drink and a good wardrobe. everyday when we came from our daily tour to our room it was cleaned and all items as well as soap shampoo and towels were replaced as we use them. there is a very simple breakfast (black coffe juices bagels donuts and something else that i can remember now) but if you are considering saving money it`s a good option. now if you are looking for confort big bathroon and etc... dont stay in this hotel probrably in manhattan there is a place that will be suitable for your necessity.',not_happy
id47197,' my husband and i stayed here on the last three days of our honeymoon and i have to say our first impressions of the hotel were not great. upon arrival we checked into our room only to be given a smoking room. we requested a non-smoking room to be told there were none available at all but if we were to come back by -am the next morning we could be swapped the next day. when we got to our room it had two double beds which were tiny and basically resulted in my husband and i sleeping in separate beds for the remainder of our honeymoon. the stench of cigarette smoke was by far the worst ive ever smelt in my life and it reminded me of some seedy dark bar. it caused my husbands asthma to flare up as well. when we arrived at our room the television was on and would not turn off at all. when we called front desk for assistance it seemed like we were causing them much inconvenience and the handyman also seemed a bit peeved to be called out. the next morning at -.--am we went to the front desk to follow up on our request for a non-smoking room only to be met by a very unpleasant staff member behind the desk. she told us that we could not be assigned another room because we already had one and there was nothing actually broken or wrong with the room to warrant a change. i understand if the hotel is fully booked however she was quite rude in the manner of dealing with our request which annoyed me the most. cleanliness was not great - we left our room at -.--am one morning and i noticed some breakfast dishes in the hallway outside one of the rooms...no big deal except that the exact same dishes and leftover food were still sitting there when we returned at -pm that day! unfortunately those few small things managed to really sour my view of this hotel. the rooms were generally adequate and other staff were quite helpful. the location was fabulous easy to walk to lots of food shops broadway and times square. my advice to other travellers would be that if you want a queen size bed and non-smoking room be absolutely clear when you book that you must have those and that you will not compromise!',not_happy
id47198,' after staying at the elan modern it is very easy to see why the hotel is reviews are so high. what sets this property apart from so many other hotels is the amazing service of its staff. few places i have stayed have rivaled the front desk-concierge service of the elan. (note: the elan doesnt really have room service; they can provide it from the diner across the street.) the elan is front desk-concierge staff is service easily reminded me of several four seasons. during my stay the front desk-concierge staff went above and beyond to provide information and directions about local sights and restaurants. they volunteered to print out personalized driving directions and explained how to (try to) avoid the la rush hour. most amazing however was after checking out and getting directions to the airport the one of the front desk-concierge staff gave me his business card and said to please call the hotel if i got lost stuck in traffic or needed further assistance on my way. few hotels care enough about their guests to offer to assist them after they have left and paid their bill. our room (---) was small but nice and clean. as it was below street level it had no view whatsoever but overall we were pretty with it. the worst part about the elan is that the neighborhood isnt that great. across the street is a taco bell and a goodwill store and next door to the hotel is a car tire shop. excluding the massive beverly center mall a few blocks away there really arent any good restaurants coffee shops or anything else of interest nearby the hotel. fortunately however the sights of beverly hills melrose hollywood and other better la neighborhoods arent too far away (relatively speaking). if the elan was only in a better neighborhood it would be a perfect place to stay!',happy
id47199,' this was my --rd stay at ontheave in - years which tells you how i feel about the hotel. rooms are clean silent comfortable elegant. the staff is exemplary helpful beyond expectations. the neighborhood is safe interesting full of things to do and places to eat and shop. the area is intriguingly european in tone and feel. i have had only one complaint in -- visits that wireless internet is not included in the substantial room rates--but be aware that the room rates are not high for manhattan. i have stayed here for romance for business with family alone with my wife; i recommend ontheave for anyone visiting new york who wants access to the upper west and to midtown',happy
id47200,' we booked this hotel last minute at hotels.com for about $----night in late may. parking was another $--. the room was tiny on a ground floor with a window that looked across at the housekeeping room. but the staff was extremely friendly the continental breakfast just fine and the location was in superb walking distance to so many great restaurants. recommend ramas - fantastic. for a good price and great location would stay here again.',not_happy
id47201,' staying at the adolphus was amazing. the staff was so helpful and the room was magnificent. i will never be able to stay at another hotel and be . the adolphus has spoiled me.',happy
id47202,' this hotel had a great location and decor. the staff was very friendly and helpful! the only complaint i have is that the bed was very firm and uncomfortable. the hotel location was perfect because we were able to walk to everything we wanted to see.',not_happy
id47203,' a group of friends and i went out for a guys long weekend and scoured the internet looking for the best deal and best location we could find. honestly we paid a little more for the rooms and valet parking than we wanted to but it was worth it. im a very picky traveler and this was a great location. the rooms were very well maintained and the entire staff was very friendly and helpful. this was my first trip to denver but it definitely wont be the last and it would be hard to beat the embassy suite for all that it offers. i have stayed in several embassy suites but this one was by far the best. it is very modern very clean and the beds were very comfortable. it’s walking distance from tons of restaurants bars and breweries. also two blocks away on --th street is a walgreens if you need any of those last minute items and on --th is the free shuttle that will take passengers up and down --th street. if you fly into denver i highly recommend renting a car since the hotel is about -- miles away from the airport (approx $-- cab ride one way). we paid for the valet parking ($-- a day) just for the ease of everything but there are several public pay parking very close to the hotel that are cheaper (just not watched by the hotel staff)',happy
id47204,' nothing special good to stay for one night. breakfast as usually in such hotells i tried coffe only actually better to eat outside. location quite good not far from pier and down town. rooms clean beds quite comfortable batroom ok. all what you need for the short stay in san francisco travelling by car.',not_happy
id47205,' stayed one night after getting off an overbook flight at the phoenix airport. hotel was paid for by the airline. the hotel is overall fairly clean but the rooms are dated cramped musty and in need of updating. staff is friendly and helpful. i would say the room was clean - except for a rather disgusting soiled down bedcover. i was totally turned off after that. there is a pool and hot tub that looked nice - but there were kids-teens in the pool yelling and carrying on like rock stars until quite late at night. there is little insulation between rooms and you can hear people talking opening doors etc. i would suggest finding another hotel before booking a room here.',not_happy
id47206,' i stayed here for - nights with my friend in february ----. overall the hotel was excellent. the room was clean and definately big enough for two people. the location is excellent. it is about a - minute walk into the center of times square and about -- minutes to get to central park. there is plenty of choice of places to eat close by including a great pizza shop directly opposite and a -- hour diner. breakfast is included in the price of the rooms and is very good. there is free tea and coffee in the reception at all times and the staff even put free cookies out in the afternoons. the staff are friendly and helpful. the only critisism is the same as a lot of other people have mentioned: there are only two lifts for the whole building and these can get really busy in the mornings when lots of people are checking out. also the breakfast area gets really crowded in the mornings. i would definately recommend this hotel for anyone visiting the city.',happy
id47207,' my wife and i spent - nights here while on a business trip to san diego. this property was undergoing a renovation while we were there so it should be completed very soon. the staff were extremely friendly and took a deep interest in all their guests. they offer a very nice manager is reception monday thru thursday in the main lounge area. what a pleasant time to spend with the other guests. the hotel manager made several appearances as well inquiring about her guests stay and making sure everything was to their liking. the hot complimentary breakfast was also better than most holiday inn express locations i have stayed with. the eating area was large and had plenty of windows that looked out onto the skyline. this property also offered a reliable complimentary shuttle that would take you to the airport or several other nearby attractions. we found this hotel to be a very good bargain compared to the other properties we considered for our stay. there are plenty of restaurants and grocery stores located in close walking distance from the hotel. we had a mini-refrigerator in our room so we could by some beer and wine locally. the only negative issue we had was with the free internet. i had a good - bar signal but the service was very difficult to log onto requiring multiple attempts and once connected it was so slow it was really unusable. i fortunately had my aircard along so we just used that instead. the manager did ask us if we had any problems with our stay during one of the happy hour receptions. we mentioned the slow internet service. she asked if we were on the third floor which we were and she said they were aware of the problem and were working on a solution. i noticed one reviewer mentioned the homeless people in the area. this property borders the gas lamp district and the entire area has a high population of homeless people. they are not unique to this particular hotel is location. overall i would definitely stay here again on a future visit to the area.',not_happy
id47208,' i stayed two nights at the hotel fusion (thursday & friday) and found it to be an overall excellent value. i paid $----night for the room which was a bargain considering it was summer in san francisco. the hotel looked like it had been recently renovated and the room was small but really really clean which to me is way more important than size. but the best part for me was the location. it was so centrally located right there in union square. it was right around the corner from macy is market street etc. with the bart trains and cable cars nearby. i could not have asked for a better hotel location especially given that i am a young woman who traveled alone to the city simply for a convention. the only reason i didnt give the room an excellent rating was for a couple of reasons; -) like i mentioned the room seemed really small to me. perhaps i was expecting something bigger but in the end it didnt really matter because i didnt stay that much in it anyway. the second was that the room had no extra plugs. i had to unplug things just to charge up my phone which i thought was weird for a hotel that seemed to market itself towards business travelers.',happy
id47209,' i needed an overnight hotel stop in between moving apartments in ny - booked this via orbitz as it was well cheap. $-- for the night plus it said it offered room service. i arrived to be told the hotel was overbooked but they had found me a room - it was a very large room with - double beds and a simply enormous bathroom by any ny standards so i suspect if id got a $-- room things may have been different. for me the best thing about the room was it was so quiet outside literally the odd car going past but no beeping horns or other ny noises. room service turns out to be a restaurant next door the hotel has hooked up with which during my stay was closed for renovations but i did get other menus brought to my room plus when the food arrived the security man called me first to let me know etc i thought that was good. if i was staying in ny for more than - nights id probably pick another location but if you happen to just need a place to crash then i recommend this hotel. ps other reviewers have criticised the neighborhood - yes there are a few geezers hanging around trying to sell you sunglasses or whatever but -. they go home when the shops shut -. as a single woman from the uk living in ny i can tell you this is not a threatening neighborhood; you just need to look like you know where you are going so they dont mark you as a muppet -. there are far far worse areas of manhattan. try port authority if you want dodgy geezers.',not_happy
id47210,' only hotel ive ever been in where i wanted to go to each floor to see what other interesting things i could discover! and--the staff couldnt have been more helpful!',happy
id47211,' if you are over -- go somewhere else. the service is poor ( i called for the bellman and he never showed). they seem to cater to weddings and the wanna be pretty people. i was on the third floor above one of the the ballrooms and can tell you every song the band played till --:-- am sunday morning. i called to complain and you could tell the guy at the front desk could care less. when you just one to go to sleep you dont to hear some bad cover band butcher a bon jovi song.',not_happy
id47212,' hotel has gone through a rather nice remodel. it is good location. one reason for lower review was the awful tv channel selection. none in hd and limited number of channels like no cnn..no way to watch baseball playoffs. also had problem keeping room at even temp...it kept getting to warm.',not_happy
id47213,' this is a hotel that is given a - and a half star rating on various websites but it lacks the attention to guest service that generally characterize nice hotels. there is a lack of attention to details on the part of the staff i think. they are friendly but the staff doesnt seem to aim to make your stay anything other than okay. we arrived to a full lobby with tables in front almost blocking the entrance with some sort of sign up for children is sporting events. the lobby needs an updated look - it is very dated. it is not inviting. there was a broken lampshade on one of the lamps and there were plastic plant holders sticking out of of the plant urns. the pool was okay but the cabana where the towels were stored had no attendant and it was pretty dirty - lots of maintenence stuff sitting around there etc. the tables and loungers needed to be cleaned - everything looked like it needed some attention. nothing was terribly clean. we called twice because trays from breakfast were left in our hallway all day and some wine glasses from the night before as well. again - just a lack of really good service. it is okay - it just doesnt seem to aim for doing a great job. the rooms are very nice. they have obviously been re-done and they are what makes this hotel qualify for a three and a half star rating. the beds are nice the bathrooms nicely appointed. if i had to stay there again i would not be disappointed because of the rooms. i would just go knowing that the overall experience would be less than exemplary.',not_happy
id47214,' attending a conf in d.c. decided to try and save my company some $. had a rate of $--- at hh vs $--- - $--- at conf-recommended hotels. here is the low-down. the good: excellent location in downtown d.c. less than - block from metro. plenty of varied restaurants within easy walking distance. front desk staff was decent enough. room was clean. fairly quiet. didnt eat at hotel restaurant but there is two connected to the hotel. the bad: closet space-depth is no more than finger-to-elbow deep (see pic). but the big prob is that room temp is centrally controlled (there is a knob in the room but it is disconnected and front desk will tell you room temp is central controlled at front). my room was sweltering. they sent up maint guy who fiddled with the heater but that did nothing. late oct so wasnt too cold outside. so i had to open my windows. unfortunately - floors down on adjacent roof were the hvac units so the noise was overwhelming. very disappointed in this area. took a bullet for the company but never again.',not_happy
id47215,' we are hilton honors so we got upgraded to this huge king studio. it had alcoves for the bed and kitchen. the staff was very helpful. the a-c was good and the room was clean. the bed was the standard hampton bed; i felt like i was at home.',happy
id47216,' where do i begin? first of all i arrived at --:--am was told the room was not ready yet & to come back at --pm. i came back and room was still not ready we had to wait for another - hours until we were able to check-in. the room itself is not too bad.a very strong smell of air freshener filled the room and bathroom. the bathroom was the worst.dingydingydingy! the toilet barely flushed.if you have to go #- good luck youre better off using the gas station toilet up the street. the shower was so small and cramped it was difficult to soap up properly i kept bumping my elbows on the walls. in the morning we were greeted by a wonderful view outside of our window of a homeless(i hope she was hopeless)woman peeing on the street.complimentary breakfast consisted of a box of donuts and watered down coffee. i dont recommend this place.look elsewhere i beg you!!',not_happy
id47217,' the people at the front desk is amazingly rude they doesnt help you they have terrible mannners. the cleaning service never give soap we have to take one ourselves. the breakfast it is very simple (waffles pancakescoffee non natural orange juice) and runs out veryfas if you ask the hotel guy to refill something he says only ask another one. there is one latin guy who speaks spanish (my first languague) with the staff but whenever i ask him anything in spanish he always speaks in english. the bed is old as the hotel the room is very tiny there is no way you open to bags at the same time. the room is door open from inside in the way to the hall not to your room it always seems to be open even if its not. the walls are very thin you can listen everything other peoples say. there is no closet the elevator its been broken for a long time. dont go to this hotel',not_happy
id47218,' from the reception to the room everything is the best. i had a king suite on the --th floor and it was amazing. breakfast was complimentary and very rich. prices were very much low. great deal. enjoyed the stay for - nights',happy
id47219,' the inn of chicago is a great place for those who are not planning on spending too much time at the hotel but need a clean and comfortable place to sleep while enjoying the magnificent mile. rush street lakeshore drive and michigan av. are all an easy walk away. the staff is friendly and the service is efficient. i will definitely stay there on my next trip to chicago.',happy
id47220,' as a marriott gold member ive stayed in a lot of marriott brand hotels and renaissance suites represents a great value. as others have mentioned the hotel is very similar to embassy suites with separate living and bedrooms and a small kitchenette. what was most impressive was the cleanliness and general appearance of the hotel. the breakfast buffet was excellent with fresh to order omelettes plenty of meats such as bacon and sausage fresh fruit and bread and even fresh squeezed juice. service was pleasant and efficient beds were very comfortable. one thing to keep in mind: the hotel is located in a business park ----- minutes outside of the center of charlotte. if you want a downtown hotel this is not it. but if you want a great value look no further.',happy
id47221,' we booked this hotel because we left our booking until the last minute and we were booking over nye. it was the only place in top -- that had avaibility and there was a reason why it is not good. good location but that is it. the rooms are basic and small the air conditioning made my family sick and it was super loud. we paid between $--- and $--- (nye) and we had to pay for wifi ($--) per day on top of this. we had such a bad time we left a day early which cost us $--- as we could not get a refund and this was not something we could afford but my kids really were getting chest colds from air conditioning. on positive note staff were mostly great. overall it lacks any personality and is a sick building. make sure you stay somewhere else in what is am great city.',not_happy
id47222,' this was the worst hotel choice in our -- days trip (new york washington philadelphia).the smell in hotel and rooms very bad. it’s not cheap for what you get. why is rated - stars??? worst and the last best western for us.',not_happy
id47223,' very dissapointed with this marriott property. although the room was nice and the bed was comfy the grounds were not kept clean and one door was broken unable to access entry to suite through this door and the other door would not lock. after - hrs we checked out and moved to the residence inn a mile down the street. did not feel safe! be aware. our credit card was charged twice for a weeks stay. went through alot of hassle to resolve this issue.',not_happy
id47224,' the radisson is probably best if you are just stopping over in la for a night or two. it is about a - min walk to the public bus which can take you anywhere. the trolley bus that takes you to manhattan beach for usd- is well worth the trip. rooms are comfy and staff are very quick to rectify any problems.',happy
id47225,' we were very impressed by the cleaniness location and friendly staff. they went above and beyound to assure our comforts and needs were meet. it was was nice to stay in a small motel where the owners and staff took the time to converse and make a suggestions as what to do and what to see in the area where to find great food. we were within walking distance to beautiful shelter island. we have already made reservations for our next visit. .',happy
id47226,' the empire hotel is in a great location close to central park the lincoln center great shops and the subway. the lobby area is stylish the bar is nice. the breakfast which you get next door is ok but it is expensive and youre better off finding an old-fashioned ny deli to get bagels or pancakes at. our room was very nice and the bed was incredibly comfortable. however unless youre used to high noise levels from the street bring ear plugs. made a huge difference. the biggest problem was our credit card being charged - times after we had left even though our bill was agreed at only room costs on checkout. this is an ongoing problem and i know that several people in our party had the same problem still not all refunded yet over a month later.',happy
id47227,' everything about this hotel screams superb! although it is a little pricey you get what you pay for. the front desk staff were extremely polite and helpful. the rooms were very large and beautiful each with its own little patio. the bed was heavenly and so comfortable. the pool hot tub and surrounding area were well maintained and towels were provided at the pool. we enjoyed sitting around the fire pit at night which was near the pool. we didnt eat in the restaurant in the lobby but heard from a couple in the elevator that it wasnt very good. this hotel is in a great location very close to all of san diego is attractions. the best part was receiving a warm cookie at check-in! now that is customer service! i loved staying at the doubletree club!',happy
id47228,' this is a modern-looking hotel which could be appreciated by some people but i didnt like this hotel and i will never come back here again. my room was at the top floor because of my spg goldmembership status. the view from my room was kind of nice but i didnt like my room because of -) no bath tub -) no towel hunger by the sink -) very small desk to work -) square pillows -) ac adjuster located in a very inconvenient place in the room and -) very low water pressure in the shower. before this hotel i stayed at sheraton for - nights in ann arbor and my experience with the hotel was much better. i dont recommend this hotel.',not_happy
id47229,' i stayed at the comfort inn midtown for two nights early in march with my teenage daughter. if you demand four seasons type amenities stop reading now. however if you are looking for a clean safe very well located room that includes a light breakfast in manhattan for get this $---.---night then your search is over. i wont stay in a dump or in a place where i feel unsafe and i cant believe the value for money here. i would much rather stay in a simple room and buy my own luxury toiletries with the money ive saved! oh and did i mention the free wireless internet? our two bedded room had a shall we say european standard of space. in other words it was the smallest room ive ever stayed in in this country. it also seemed a bit drab at first glance because there was no natural light in the room; even though the room faced front the window was taken up by the climate control system. upon closer examination however everything in the room was newish in excellent repair and perfectly clean. the bathroom was also clean and modern. i am a big city resident so i wasnt bothered by outside noise but have to admit that the plumbing from other rooms was a bit annoying but bearable. the location is terrific on --th street between -th and -th...broadway and theatreland one block to the right -th avenue and shopping one block to the left restaurants everywhere. the staff seemed friendly although i had no reason to ask for their help. one tip it you book using a aaa or aarp discount make sure you have your card with you! i carry mine routinely but have never actually been asked for it at check-in but was here. minor quibbles aside i would absolutely stay here again. at prices like this i will be able to visit nyc more often!',happy
id47230,' boarded the train at elmhurst (a local suburb)after a crazy night out with old friends and in a little under an hour we were in chicago. the area outside the main train station is a little ishady but we were soon in a cab heading for sofitel water tower. weve both stayed here before and its location is great for getting out and about. five minutes from michigan avenue & the main shopping area. we were greeted warmly by door-staff & then reception who checked us in very quickly wishing us a pleasant stay. unlike previous reviewers our experience at reception was good (maybe theyve listened to feedback)? after dropping off cases in room we headed straight to the bar for one of the nicest smelling cosmopolitan is ive had even the monkeyboy said it smelt like perfume and it tasted great. i went to taste his beer but noticed glass was cracked. they replaced with apologies it was an easy thing to miss but a nice touch would have been to comp the beer maybe? we sat by the window & watched the comings and goings including a bride and the various guests dressed in their finery. room was great - when booking online we requested the highest room-best view and was given the --th floor smack bang in front of john hancock tower (visited ---- -fab views from that room too!) room ---- so i imagine all rooms ending in -- would have similar views? ice was available across the hall & directly opposite the stairs-fire exit. bathroom was lush - great mirror & a magnifying mirror great for applying make-up. slight grumble re lighting in shower as there isnt any but guess that is just poor planning. it is adequate re light from main area but could do with bit of extra light. bed is so comfy we actually bought one based on a previous visit at a sofitel. this base was slightly softer but nevertheless linens are clean white and very comfortable. it is a bit noisy even this high up but mainly due to sirens etc and the a-c which switches on and off at intervals. however i always travel with earplugs so it is not an issue. didnt hear any-one outside the room at any point. we ate breakfast in bed twice and had a great egg benedict along with toast and muffin the monkeyboy had granola yoghurt and fruit. breakfast was served with a huge pot of coffee in a silver thermos so stayed hot and fresh for ages. all in all a great stay highly recommend the hotel and cant wait for a return visit at some point.',happy
id47231,' the shuttle service to and from lax was very good although quite crowded at peak travel times. staff was very cheerful in handling luggage. the available trolley service to manhattan beach and other nearby towns was very nice since we didnt have a rental car and since there isnt much within walking distance of the hotel - just a taco bell and a denny is. the hotel is daily grill restaurant seemed rather pricey to us especially at breakfast. (the food was pretty good though.) there is a guest laundry which we desperately needed although it is somewhat hidden next to the swimming pool. the hotel is business center if you need it is also on the pricey side something like $-.-- for -- minutes of internet access. we do agree with other writers that the beds were quite comfy and a lot of aircrews stay at this hotel so they must be doing something right!',happy
id47232,' arrived in the evening and was greeted by a very friendly staff. was less than impressed by the hotel lobby. the pictures on the hotel website definitely give an impression of a grander more elegant place. our room was decent but not above average. bathroom was on the dingier side. rust stains running down the back of the door and ceiling and tile could def use replacing. our shower curtain fell down more than once as it was only held up with a tension rod. great location and as stated before very helpful and friendly staff but if you are looking for a luxury hotel go elsewhere.',not_happy
id47233,' this is one of the times square hotels so the location in the big apple is great. i was on a business trip and took the opportunity to have my family with a - yo baby join me for the weekend. we took one of the concierge level rooms - top floors - and the view from the room on the manhattan skyline was just beautiful. the breakfast room at the concierge level was being refurbished at that time so we werent given the possibility to appreciate the view from there but i did understand the necessity to renovate. a very negative and disturbing event occurred though : i got a phone call that woke us and mainly the baby up in the middle of the night at -:-- am with a what is your name? . no sorry to wake you up sorry to bother you this is the front desk etc. just what is your name !!!!!!!!!!!. of course at this point i got annoyed and angry. it ended up being a computer mistake and the phone call came from the receptionist who wanted to check who i was !!!!!!!! she hung up without an apology.... i had to go downstairs at the front desk to get a sorry it was a mistake . i passed on my complaint to the night manager who just answered sorry these things happen . same thing at the bar where either we waited to get our orders taken or had to go to the counter the get some attention. i travel quite often and have never met such an uncaring unfriendly behaviour from any staff. good for them the hotel location and rooms were ok because i doubt guests would feel welcome to come back.',not_happy
id47234,' we are a family of four that stayed at the excelsior dec --th ---- to jan - ----. as we have benefitted from this site for our travel plans we felt compelled enough to post this in the hopes that some of you will benefit from some honest feedback. location is great but unfortunately this is about it for this place.(except for the nice fellow that gets the taxis bags etc) for sake of brevity here are (our) facts: -) entering the room we find a women is belt and a bottle missing from the bar fridge. (?) watch out for the bar fridge as if you move anything inside after -- seconds its computer logs that you have consumed the item. -) we ordered and had confirmation of - double beds. upon arrival learned that one was a pull out sofa. yes this fits - people but we flipped coins for the - of us that would have sore backs the next day! -) room was spacious enough but could hear other rooms -even across the building and outside garbage trucks at night and the elevator beside us. -) bathroom: no fan water never gets hot just luke warm. bath tub didnt drain well. toilet didnt flush well (more on this below) being somewhat overly polite canadians we did not make issue with the above. after all what are you going to do when everything is booked up and its close to new year is. best make the best of it. -) toilet plugs for the -rd time-(cleaning staff had to plunge it twice) have had enough and go downstairs to the front desk. here is where it becomes obvious that the culture at the excelsior has evolved to the point where it appears they are just collecting a pay cheque. it is sad really because all we were looking for at this point was some basic solution. even an alternative room or staff bathroom would have sufficed but nothing offered. front desk guy asks me what do you want me to do about it? that is it. so i said well how about a plunger? so a plunger is left in our room. still doesnt work so we go to sleep and hope we have somewhere to go the next day. (check out day) turns out there is a perfectly good working bathroom on the -nd floor but had to discover this ourselves...wow thanks front desk guy who worked dec --st. hope you have a better ---- full of customer service basic skills. long and short of it is we will never again visit this hotel. the front desk staff have a not my job attitude. they did not welcome us neither did they aplogise for any inconvenience neither did they say thank you for staying with them. i know this wasnt just us because i stood there and listened to the front desk give the same lack of courtesy to several others. they dont even smile. obviously not a happy crew. maybe they know its a poor hotel too....?',not_happy
id47235,' stayed there for two nights and the location is excellent. the front desk person sean forgot that his job was for customer service and never smiled. when leaving asked or a taxi and was informed that he called for a cab despite me not seeing him calling a cab and waited for -- minutes. when we stood in front of him and asked him to call a cab while we waited to which he did the cab came in less than - minutes. paid the full amount in cash and came back and found out that my credit card was still charged on the basic amount despite me fully informing that my card should not be charged. my money is still not returned. shame on you best western for such bad service.',not_happy
id47236,' great value for the room. great location and friendly service. a bit noisy in the morning due to construction in adjoining building but i would certainly stay here again',happy
id47237,' we checked in early friday evening on memorial day weekend. the lobby was full but there was no line at check-in. service was prompt and we were settling into our room within -- minutes of arrival. i booked the room through hotels.com and despite being told wed have a king bed in a smoking room we got - queens not a big deal. not a bad room it was clean and comfortable and on the --th floor. we could see a lot of the city and street below from our room. aside from the --inch hdtv and nice beds the room was quite average. it was very quiet even though we were near the elevator. the mini-bar was outrageously overpriced $- for a mini can of pringles? $-- for a -oz bottle of liquor. there are ample mini-marts near the hotel where you can get gouged more politely. overall a nice facility but the concierge is overwhelmed. i didnt eat at the restaurant a -- dollar breakfast buffet didnt appeal to me. go a block and a half to the pinecrest diner for a good old fashioned breakfast and a great cup of coffee. yes this hotel borders the tenderloin and it can be a different place at night. just keep your wits about you and youll be just fine. our room was --- a night and im guessing it was just because its in the city and near union square. nothing about this place screamed - stars. id give it - based on its proximity to chinatown and union square but a -.- based solely on an accomodations-price ratio. check out was super easy if you dont have an additional bill i was able to use voicemail to check out and leave my keys in the room no need to stop at the desk. it cost us about -- bucks each way to the train station in emeryville im told that its about the same price to the airport.',not_happy
id47238,' this review will be split into two parts: a - night stay and losing my passport. a - night stay: i booked into the castle inn based on a combination of reviews cost and photographs. i can understand some of the other reviewers who feel that this is slightly expensive for a motel and what it provides - just comparing some of the other local hotels can show that - but for a group of - it offered us the best value in a good location without paying union square prices. it is close enough to the marina and russian hill with good transport links. there are masses of restaurants and cafes within walking distance. from the outside it doesnt really look like anything just some concrete and a small staircase and the reception is up a flight of stairs. the guy on reception was efficient and friendly without being effusive. first glances make you think the rooms might be a bit pokey and dilapidated because the reception is not modern and shiny and - people with luggage filled it entirely. after that the room was a pleasant surprise. light and airy and with comfortable beds. a full refrigerator good shower microwave large flat screen tv - everything we needed really. and all in clean good condition. we had a room for - guys with a double bed each and it was still spacious. the bathroom was quite large. the room was cleaned promptly every day and check out was no problem. i found it to be very quiet of an evening. let is consider those reviewers who say this is a motel at hotel prices - if that really was the case theyd have been staying in a hotel. i can imagine how if youve got one room with - adults and - kids this might not be the place for you but for individuals friends couples and travellers i think it does a very good job and i was very satisfied. losing my passport: sometimes a place can leap beyond your expectations by how they help you in a crisis and the castle inn really helped me to keep it together. -- days after my stay i was in la preparing to fly home. no passport! id unwittingly left it in san fran at the castle inn and a quick call confirmed this. whilst i bumbled about in la calling the embassy british consulate and virgin atlantic arlene at the castle inn patiently contacted courier companies in sf and spoke to contacts trying to establish whether she could send my passport to me. however the usa bank holiday meant i wouldnt get it for days. fast forward most of a day and id flown back to the motel to collect the passport in person arriving pretty exhausted. i needed to contact virgin as theyd told me before my flight that they only had - spaces left for a flight out so i was desperate to confirm. marshall at the castle inn let me call them from his mobile to save the international costs to me. and he didnt complain when i was then on his mobile trying to get through to virgin for -- minutes. in fact after -- minutes he took the mobile and left it calling on loudspeaker and suggested that i also make a secondary call on their landline. bear in mind at this time i was just an idiot ex-guest and they helped me so much. even trying to rearrange their reception to i had somewhere to sit. it was an act of kindness that really buoyed me through a long day and they wouldnt accept any $$ for the cost either. so in summary id give this motel a b+. it could be a bit cheaper but it is in a great location. i think it is still cheaper than a hotel. the rooms are good and clean. it is quiet of an evening. however the assistance i got is definitely worthy of an a*. i couldnt be more appreciative of marshall and arlene. thank you.',happy
id47239,' this is not your typical tourist review. we stayed here the night of august -- because we were evacuated from our lower manhattan apartment due to hurricane irene. we stayed here because we needed someplace close by for one or two nights we had two cats who are not good travelers and many other downtown hotels were closed. the hotel was fine but the staff was amazing. they were concerned about the situation and our comfort and made us feel welcome. they were helpful with early check in and late check out (we didnt know until the last minute when we would be able to return home). the hotel was fully booked with other evacuees including kids and several dogs but they took the time to chat with everyone and made a difficult situation tolerable. i learned from one of the waiters in the restaurant that the staff had also spent the night there (public transportation was not running). they really deserve an award for staying open when many other places closed and for being kind and helpful under difficult circumstances. our room was small modern very clean and quiet and the bed was fabulously comfortable. there seems to be decent soundproofing because we slept through the night and never heard the hurricane. we also finally got to try the restaurant (mehtaphor) on the ground floor which we had passed previously while walking around the neighborhood. very good interesting food in an intimate setting and nice decor. and it is not in the flood zone!',happy
id47240,' i should have known better after reading the review that called this an embarrassment to penn but i decided to stay at penn tower in march ---- because i really wanted to be close to hup and figured that something owned by such a fine university could not be so bad. but it absolutely was.the room was in terribly shabby condition. the bed was disgusting in that the cheap yellow blanket made out of the velour packaging material was filled with holes and was crunchy over large places as if sticky liquids had been poured on and dried over several years.the celings and walls had terrible dark water-damage stains and discolorations.the television in an attempt to save money has its feed piped in directly from the hospital. so while you get a few basic cable channels you are mainly watching penn hospital channels with content created for its patients. one of the few channels was (i kid you not!) the blue display screen from somoeone is computer that read an error message read error on drive d: -- hours a day. you can forget about premium channels or in-room movies.the bathroom is indeed extremely run-down with cracks in the sink and cracks and discolorations in the tub.another annoyance is that there are no rooms with queen beds. all have two double beds.in terms of services there are none. there are only -- rooms and they dont offer any room service or have any food available within the hotel building. the drink vending machines on my floor was completely sold out and when i went all the way down the lobby to use the main vending machine it was completely sold out too.overall the experience at the penn tower hotel is the same as what youd get at an extremely budget motel that disappointed you. but the penn tower does not charge budget prices and is usually in at least the $--- range which is about - times more than this hotel is worth. if you would like to be near hup the inn at penn (a - block walk) or the sheraton university city (about a --- block walk) are much much better bets. i booked through a pre-paid site and paid $--- for my - nights there so i was unable to back out once i saw the condition of the room but please save yourself the generally grimy experience of staying here.',not_happy
id47241,' great hotel! clean well managed good location motorcycle friendly!',happy
id47242,' wonderful stay at the blake. the hotel staff. from the front desk to the housekeeping staff went above and beyond to meet our every need. the accomodations are beautiful and the bed is one of the most comfortable i have ever slept in. special recognition should go to patrick for directing us to some of the best nightlife available in chicago. will definately stay here again.',happy
id47243,' just returned from - night stay in nyc at the casablanca. after reading reviews on this site decided to book at this hotel. got upgraded to kingsize room (---) which was big enough and had huge bathroom. staff couldnt have been more friendly or helpful.... got great advice on superb restaurants. the lounge area too was perfect for breakfast mid-day coffee or early evening wine and cheese. all in all a great city break and for the price the casablanca was excellent value.',happy
id47244,' we stayed as a family of - in - suites; close to a supermarket so we used the kitchen facilities daily; nice to get cookies on request! rather small and windy pool on the roof. very convenient for foggy bottom subway; also taxis on tap.',happy
id47245,' was not given room we reserved. my son had to sleep on the floor. continental breakfast was a joke. banana and stale donuts. will never stay at this place again. very small and very run down.',not_happy
id47246,' stayed here for - nights for business on the osu campus. hotel is right in middle of campus and has easy view of the horse shoe which is the stadium that osu footlball team calls home. check in was fine. lobby is functional but nothing spectacular. they have a small bar and sitting area located off to the side in a small corner. looks more like an afterthought. room was good size. very comfy chair. desk was functional with ample electric access. internet was free for me and worked fine. was told that the password that the hotel have me would work on whole campus-cant say that i tried it outside of campus but i thought that was a cool concept. bed was very comfortable. they provided turn down service at night which was a nice touch. bathroom was ok good size but a little dated. the whole room was dated but was kept up ok. good room size. restaurant was a bit off the beaten path had to walk to what seemed like an addition to the hotel. they had a nice brunch on weekend. this stay was better than ok but hotel could use some updating and better planning. but overall i would stay again.',happy
id47247,' i found this hotel via discount site (i think it was travelzoo or another) and it was decently priced at $---night. located on a corner and hard to valet or park. i first drove into the valet parking lot and waited for a couple minutes with no one showing up. then i drove down into the lot and noticed at least a couple dozen free spots although the attendant said there were no spots available and noticed a very upset look on his face. wtf? valet was $--. im just trying to park and check-in. suggestions: park elsewhere in a local lot overnight at about $---$--. i wish the front desk told me i had a discounted rate at $-- as this was already the same price in the area. thanks for nothing! even though check-in was at -pm we arrived around -pm and there was no question about getting into our room. love it! there are a couple of nightclub-bars within --- blocks so there is a nightlife in the area. bad thing is that there are no liquor stores open after --pm and im from california where they stay open till about -am. pros: staff is very nice. free bottled water in room close to a few bars-clubs free internet in some deals flat screen tv. cons: room service is not -- hours restaurant closes early gym is small not enough tv channels and hd channels are very spotty comforter looked a bit dirty need to plug-in for internet not ideal location to visit the monuments since it is not walking distance. took the bellboy over -- minutes to deliver - bags from the front desk to our room on the -th floor and we had to inquire a -nd time. wow. this isnt a busy hotel either which is why it baffled both of us. would i return? probably not since i felt the bellboys had attitude and were not very pro-active to help us as we sat in the car trying to figure out where to park as we check-in. valet guy was mean!',not_happy
id47248,' i researched lots of hotels before finally booking at the best western plus president at times square. there are lots of pros and also a few cons about the hotel. but overall i dont regret my stay there and i think if you are realistic you wont either. there are lots of hotels in manhattan that charge significantly more. pros: -. location. if it is your first time in manhattan and you want to be in the middle of all the touristy stuff or if youre going for the theatre you really are supremely well located. a minute walk and youre in either location. the benefit of having a hotel in the heart of the city is that you can use it as a base and return to freshen up or drop off stuff if the need occurs. -. subway lines: you are a couple of minutes from several subway lines. very convenient. -. restaurants: kind of expensive but a reality of any downtown city resto you can choose from an enormous amount of restaurants -. staff: i saw a lot of complaints on the site about the staff but my experience was ok overall. it is a busy hotel. the staff were courteous and helpful. -. rooms: it is a hotel room in nyc. really how much time do you want to stay there? my room was clean. bed-sheets were clean. floor and toilet as well. i felt comfortable walking barefoot. a couple smaller things werent cleaned well: there is nothing like reaching for the tv remote control and having a hand full of dust. i guess previous occupants didnt really use it too much but little details like that stick out. if you can live with little imperfections youll be fine. -. price: it really is decent value for times square. -. did i mention location? negatives: -. small towels. -. internet. sometimes i was able to connect sometimes i wasnt. it was -----. that was annoying. it is better in the lobby though. -. cheesy decor. no seriously. it is beyond words. -. had booked a queen bed but it looked more like a small double bed. sofa bed is also small. -. noise. i was on the -th floor and you definitely heard stuff from time to time from the street. it wasnt a big deal for me cause im a city girl but it is something you may have to deal with especially on the lower levels. overall this is definitely not a five star hotel. but i got what i was expecting to get. in the end i am a satisfied customer.',not_happy
id47249,' we chose this hotel because the website stated that it has rooms with closed doors from the living room. i wanted this layout because i was planning to have guests visitors. the bathroom supposed to have two access entries. that wasnt the case at all. you had to go through the bedroom to get to the bathroom. the bathroom has a door that closed off the toilet and shower which is great but the sink area is faced with the closet. very tight area. if i was to brush my teeth at the sink the hubby wouldnt be able to get his stuff out of the closet! very annoying. my chief disappointment is the cleanliness of the room. the double door that closed off the bedroom from the living room had blood stain of fingerprints on one of the doors! disgusting! i didnt noticed this until we checked out. omg i wanted to vomit! there were other little things that didnt make me happy like the phone wasnt working properly but the bloody finger print stain was unacceptable. the only thing positive about this hotel that i can say is the service. we requested a fridge for the room and we got it within -- minutes. oh also it was graduation week and there were tons of young high school or college kids not sure but they pretty much took over the hotel. the couple next to our room got into a fight in the middle of the night! i think they were one of the graduating kids. and the parking machine (reader) wasnt working either! i will never return to this hotel again.',not_happy
id47250,' we stayed here for two nights at the end of - weeks driving holiday of the usa.after driving on the opposite side of the road for this time we were badly in need of a relaxingi and stress free time.this is a very comfortable hotel with great facilities including a good pool and very good fitness centre. all the staff were very friendly but a special mention and big thank you to susana at the front desk. she was so helpful and considerate of our every request. everything was provided with a genuine cheerful smile. thank you susana. also to hussian the shuttle driver and front desk assistant thank you.this was the perfect end to our usa trip. highly recommended.',happy
id47251,' the staff the gym and pool the food all great. very clean. nice amenities. this is the last chain on earth who didn;t get the memo about bedding being key to a traveler. youd be more comfortable sleeping in the tub. the doubles are the tiniest queen size weve ever had.',happy
id47252,' we stayed for - days at crystal pier in san diego in a one bedroom cottage #- which faced north towards la jolla. we had an excellent experience traveling with -- year old twins who shared the queen size futon in the living room. the futon was very comfortable. the queen bed in the bedroom was also comfortable and came with - pillows to sleep on (- per person). kitchen had cookware and dinnerware to prepare meals and a kitchen table that sat - comfortably. the staff was most friendly and helpful at all times. the even called me several days before to confirm our reservation and verify what time we would be arriving. the cottages sit on the pier so there is no noise and disruption from the boardwalk traffic. the pier is gated and closes to the public (the public fishes off the end of the pier) at - pm. we even say dolphins in the water from the pier. it was one of the best places to stay in mission beach area. we hope to be able to return soon.',happy
id47253,' very nice hotel executive lounge breakfast and hour were a nice break walking distance to most of the city sites',happy
id47254,' great midtown location. came for thanksgiving saw the parade shopped at macy is around the corner. comfy beds reasonable continental breakfast. so much to do in ny did not spend much time in the room! they did allow an early check-in which was helpful! we would stay here again.',happy
id47255,' we read the reviews and our expectations were high but our experience was even better. lovely building beautiful atrium. good location a short interesting streetcar ride from downtown seattle. staff were very friendly and helpful. somebody must do a great job of training and managing staff. we really appreciated the free upgrade to a beautiful large suite with a view. breakfast was great. we will be back!',happy
id47256,' my wife and i were supposed to stay for a - night weekend getaway at this h*ll hole but ended up checking out around midnight of our first night. long story short: there were several drunk and beligerant guests from a wedding party-reception who decided to party in the hallway and courtyard of the bay view section of the hotel (not the tower). we called the front desk to see if they could move the people out of there. the front desk said they would send security. i dont believe security ever showed up because we called the front desk to complain about the noise - times after that in the span of about - hours. at that point we decided it would be better to pack up and move somewhere else. the hotel was resistant to refunding our money because we booked through expedia. i then called expedia to see if they could help us get our money refunded. after a short conversation with the hotel manager we were refunded our money. a rave to expedia. aside from the noise factor this hyatt is the worst ive stayed in. the rooms that are not in the tower ( i think they were called bay view rooms) were disgustingly filthy. i was hesitant to walk barefoot in the room. the deadbolt lock on the door was hit and miss to whether it was locked or not. if they call a fresh coat of paint a renovation theyre on crack. breakfast at the only restaurant is horribly overpriced ($--.-- for two eggs and toast) and appeared to be cooked by a third grader. to sum it up this place sucked. we ended up staying at a hampton inn outside of lajolla which was a thousand times nicer than the hyatt. cheaper too.',not_happy
id47257,' this hotel was chosen because of it is fabulous location and it didnt disappoint in that regard. subway is a minute away. quick to uptown and all of the attractions. restaurants in close proximity are excellent. the room was very hot so we kept the airconditioner on during our stay. the rooms could use some updating. staff at the front desk were extremely helpful. i would stay there again for the location.',happy
id47258,' this was our -th trip to nyc and i am always looking for a good deal on hotels without getting a bad room. we read several of the previous comments from other guests left on this website. we saw that there were both good and bad comments and decided we check it out for ourselves. the lobby is very nice and yes the staff seems unfriendly but that is what the work ethic is like with the people working in the hotel. they are helpful and give you information as needed and it is their culture not to be friendly because they only are there to do the work. we were given information and never was anyone rude. when we entered our room we were happy with the conditions. it was clean and small but most of the rooms in nyc are small unless you want to fork over $------- a night in a swanky hotel. i have stayed in hotels with smaller rooms and not as clean in nyc before. for what i paid and the location of this hotel it was worth the stay. we went through la quinta to make our reservations and fiqured if we were not satisfyed with our stay we would have contcted the corperate headquarters and asked for a refun on our rooms. well we didnt have any complaints where we could demand a refund.',not_happy
id47259,' our bookclub just returned from new york this weekend. we were there from march -- --- ----. there were -- of us traveling from houston texas. we had two suites this hotel was great.! the staff was friendly and very proffessional. myself and the other coordinator of the trip was a bit nervous after reading some of the negative reviews. after arriving at the hotel and settleling in our rooms we concluded that the reviews must have been for some other hotel! the rooms were nice and very large. it was very obvious that this hotel was a former apartment building. the rooms were nice spacious two bedroom apratments. two full baths a small but adequate kitchen and very comfortable beds. the lobby and downstairs den area was ultra modern. the scaffolding was gone and the front of the buidling was very clean out of the room that i was in i could see the empire state building. all -- of us were in agreement that when we return to new york we will definatley stay at the shelburne murray hill hotel. we will also reccomend it to all of our friends.',happy
id47260,' this was our second visit to this hotel. we loved the hotel on our last visit in march ---- and decided to come back as part of our honeymoon trip to the usa. having read a few negative reviews i was a little worried that something had gone wrong in the last year and that the ongoing revamp was having an effect. particularly an issue as we were there for a week. no need to be worried!! we had a room on the --th floor overlooking the city. the dallas skyline is great loads of interesting architecture. the new decor and style is fantastic. no skimping on quality at all. the $---- chair was unbelievably comfortable (as it should be!) and my husband claimed this as his while i enjoyed the chaise longue. easily the nicest hotel room i have ever stayed in. we had no trouble with train noise as mentioned previously. only minor irk was the chiming of the lift when its been called but thats if i am being picky.i never heard it at night. the staff were friendly and helpful. we ate at monduels on our first day very tasty and had cocktails here after visiting wolfgang pucks. the pool area is basic but perfect for jumping in to cool down. bonus of it being small is that its quiet and we had the pool area to ourselves the majority of the time. dallas as usual was extremely welcoming (and extremely hot - ---f) we visited dallas zoo (easy walk to union station via tunnel from hotel) watched frisco roughriders visited fort worth stockyards and rodeo and saw the chihuly exhibition at the arboretum. absolutely fantastic. for anyone from uk we often get asked about why we visit dallas as its more off tourist track. its a wonderful city loads of great restaurants bars museums and attractions and the friendliest local people you could hope to meet. if you get the chance to visit take it!',happy
id47261,' i love the decor in this hotel; it is modern without the cold feel. we were in the area to visit family and the galleria so the location of le meridien is perfect! the rooms are spacious and very photogenic and i particularly liked the glass elevators and the faint underwater bubbling sound they were playing inside. now the cons. it is no shock to anyone that this is a pricey stay but i hate that you end up paying more than just the expensive nightly rate. expect to add parking fees and if youd like breakfast most items are in the $---$-- range. the bed was comfortable but the couches as chairs are not. theyre definitely more for show. i was to see a robe in the bathroom but it was stiff and itchy. overall i had a pleasant stay. it is nice to splurge occasionally!',happy
id47262,' not close to main attraction but stone throw distance from metro station and open bus city tour. the rooms are elegantly decorated great beds and linens marble bathrooms clean and fresh. common areas are impecable.',happy
id47263,' ive stayed at this property numerous times and always enjoy it. the rooms are spacious and comfortable and the lobby is a beehive of activity where it is fun to people watch with a starbucks coffee. ive never eaten at the restaurant because there are too many to try within a few blocks. the bart station is a short walk as is a mall and movie theater. like any big downtown hotel noise is sometimes a problem and i occasionally sleep with ear plugs but it is not excessive.',happy
id47264,' i recently travelled to chicago over the thanksgiving holiday and stayed in a prestige suite. i received the room for a very reasonable $--- per night which in this location of the city is a great deal. unlike some of the other luxury hotels in the area the sofitel rooms are very large and comfortable. the finish of the rooms are very luxurious from the marble bathrooms to the soft bed. the bath products are hermes and are fantastic. the room was very clean and offered great views with the floor to ceiling windows. there was both a bedroom area and a living area connected by a long corridor with one wall being solid windows. the decor is very modern and sleek. it reminds me of a european style hotel in the middle of chicago. the hotel staff was very attentive to all of our requests and called us to ask if we wanted a turn down service since the maid arrived while we were getting ready to go to dinner. the front desk offered great suggestions for restaurants in the surrounding area. i would recommend going to feast for breakfast. it is right down the block from the hotel and offers fantastic eggs benedict. there is much to do and see in the area. michigan avenue is but - blocks away. there are several restaurants within a walking radius including ditka is feast giordano is rosebud on rush etc. this hotel is a must stay.',happy
id47265,' we stayed at the ritz-carlton battery park ---. we were in nyc for the fireworks. could not have made a better choice. the accomodations and amenities were excellent exactly what you would expect from a ritz. i was most impressed with the staff. each and every employee we encountered was friendly smiling and provided great service. thanks especially to cynthia and hazel in housekeeping as well as the entire valet and bellman staff.',happy
id47266,' we checked into this hotel on the night of -th august after a flight from the uk. we were given a room in the south tower on the --th floor. after taking all the luggage up we entered the room with our keycard only to discover the room already occupied !!! even an open handbag on the desk (luckily we are honest people). another trek to reception joining another queue then off to the north tower --th floor. we were worried for our - day stay that this hotel was insecure. apart from that it was clean convenient and had helpful staff. would i stay again maybe. travelled on to the sheraton portsmouth for another - nights safe and secure there. excellent hotel.',happy
id47267,' this was my first vist and when i check in they upgraded me to a junior suite. even though i was on the -th floor and facing commonwealth ave the room was very quite. nice part about the hotel is that there are two restaurants attached. the hawthorne only serves small plates and drinks so it is mainly a bar. if youre hungry go to the standard or oyster house.',happy
id47268,' i had a very nice stay at the ritz georgetown for a good price (just under $--- before all of the taxes parking fee etc). the staff was very courteous from the valet to the front desk to the bartender. first impression upon walking into the hotel was - very modern. when checking in the guest sits down at a desk. the hotel is a bit choppy. i stayed in the east wing and you must go outside and down steps to get to the wing. room was nice average size. bathroom had very nice excessaries. the linenes on the bed were awesome. the hotel offers a service to polish your shoes for free. the breakfeast deliverred to the room was ok. overall this ritz does not compare to the other ritz hotels i had stayed at in fl i.e. naples and miami. it was however a very nice stay. i would stay here again for the same price.',happy
id47269,' for a hotel that is attached to one of the best convention centers in the country... i was disappointed. the lobby is beautiful they obviously put some $$$ into the lobby. the rooms are really outdated. i think my grandmother is pink vanity that she threw out -- years ago was purchased by hyatt. seriously i have seen better rooms at a country inn in iowa. there is not much to do within walking distance outside of the convention center. i will not repeat',not_happy
id47270,' the attraction for choosing this hotel in my last sf visit (i go to san francisco at least twice a year) was the price. in the past i always wondered about staying at the andrews hotel based on its website description and traveler reviews but the price was a deterrent for me as a budget traveler. so when i saw the price during my scheduled stay i was surprised but gratefully relieved. i booked my reservation online as i always do whenever i fly or choose my lodging. my request for early check-in was honored with an upgrade to a queen bedroom when a double room was unavailable. my hotel stay was pleasant and comfortable. i enjoyed my room is decor and facilities including the walk-in closet. the bathroom was a little tight but it had a bathtub and adequate shelf space. i was able to open the window in the main room to let in some cool breeze especially when it felt a little stuffy and warm due to controlled heat. there was an overhead ceiling fan so that was helpful too. although i spent ---hr. days exploring the city i liked relaxing in my room at the end of my day. there was tv and dvd but i primarily had the tv on. although there was cable i was disappointed that it didnt have the espn channel. but that is really a minor critique. i enjoyed breakfast served in the hallway - hot water coffee orange juice assortment of mini breads-pastries fruits (bananas apples oranges) bags of hot chocolate and tea with jelly sugar cubes and milk. i brought my breakfast selection back to my room in a light tray. this free breakfast every morning helped get my day started. i stayed on the second floor so i often took the staircase when i left or returned to my room. i only used the old-style cage elevator when i had to transport my luggage to and from my room. the lobby-lounge area was roomy. even though i didnt linger i noticed that there were always guests present who socialized with each other or just spent the time reading. i didnt try the adjacent fino (italian) restaurant but it always seemed busy and well attended every night. i appreciate the ---hour supply of lobby refreshments ; i.e. iced water hot water coffee assortment of teas and fruits. i liked the hotel is location on quiet post street two blocks northwest of union square. the cable car stops on powell-post so it was a convenient hop-on-drop-off location although i preferred boarding the cable car at the powell street turnaround. weekend rides were always full and hectic so i indulged riding on monday (i was in sf from saturday-monday). i used my --day fast pass ($--) for unlimited rides on muni buses streetcar (f-line) and cable car. my check-out was easy. in the rain i headed to powell-bart station that took me directly to sfo airport on my flight back to los angeles. one final thing: i found a discrepancy between the charges on my check-out receipt and bank statement. i emailed the hotel about it and it was promptly resolved.',not_happy
id47271,' i travel to dc on business two to three times a year and i would not stay anywhere other than the helix. the location is excellent the property offers amazing amenities and rates and most of all the staff always goes above and beyond .',happy
id47272,' we had an amazing experience at the conrad! the rooms were spacious updated quiet and clean with great views of the city. the staff were helpful friendly & attentive especially the concierge. she recommended the best restaurants & helped us arrange our daily plans. the hotel was located on the beautiful magnificent mile & we were able to walk to many attractions.',happy
id47273,' i found this hotel via google and it is a good choice. location is great. the l is only a few blocks away (used it to go to u.s. cellular field to see the tigers-white sox). the staff is very friendly and helpful and our room was clean and quiet. loved the shower spray! i would recommend this hotel to anyone and would stay here again. thank you intercontinental chicago.',happy
id47274,' we booked this hotel because the room rate was ok the reviews on this site were decent and and it offered complimentary breakfast. however the hotel was a complete disappointment - considering also that this was our first night in sf after a long flight from the uk - dirty (the lobby looked fine) with a strange smell in our room. horrible dated bathroom. the booking had breakfast included and a leaflet that we had picked up at the sf tourist information confirmed this. however upon inquiry at the front desk we were told that breakfast was no longer offered and hadn’t been for a long time. we were shown the same leaflet where the breakfast offer had been simply crossed out. unfortunately this change hadnt been passed on to expedia or the tourist office. we would definitely not go back and we cannot recommend this hotel.',not_happy
id47275,' we have been to new york - times and have stayed in - different places. this hotel has to simply be the best. we stayed on the --th floor and our room overlooked times square amazing view breathtaking! the cleanliness of the room was award winning. we experienced our safe not working and housekeeping had an engineer decked out in full boot and suit within minutes the security manager also an extremely charming immaculate gent was involved and profusly apologised for the inconvenience i almost apoligised back they were so nice. a blocked toilet experienced at -am (that darn time difference thingy) housekeeping had a fantastic chap there in minutes truely amazing all cleaned up and fresh towels straight away. the front desk were brilliant the theming is so plush. we didnt sample the food or bar but looked expensive but thats okay! the hotel is a minute from times square minute from the subway taxi is cost less than -- bucks to both the corner of -th and central park and the empire state building. overall if you are looking for a fantastic experience please please please book the crowne plaza truely the best new york experience!',happy
id47276,' overall this is a great hotel and i feel like my stay (- nights) would have been great as well if it hadnt been for one thing: internet access. the hotel was clean the staff supper attentive and helpful the bed was comfy and the hot water was plentiful. but honestly staying connected is more important than all those combined and feel i shouldnt be charged extra for that privilege. their are no wired ethernet jacks in the rooms and they charge an extra $-- every day to use their wifi. id rather go down market (and save some $) than be up-charged on something like this. if you do decide to book a room here make sure to add $-- to the upfront cost when comparing to other hotels.',not_happy
id47277,' the selling point of this hotel is its location-right at the top of chicago is magnificent mile - but given that with ---yards there are probably -- other hotels that is hardly a unique factor the public areas are fine. the grill is good vibrant and busy and breakfast was adequate though the staff were slow argumentative and difficult to understand. the rooms are basic. for the price and the brand you would expect more. the corridors to the rooms are soulless. no money has been spent here on pictures lighting or flowers. the room themselves are functional but the bathrooms are cheap the toiletries basic and you get the feeling you are in a holiday inn but without the benefit of the savings that would bring. the bed however was very comfortable. checking and checkout took far too long and although a frequent starwood guest they could not find my details or accord me any privileges. sadly i am booked in again here in a few days time. lets see of they have read this review and picked up on it',not_happy
id47278,' we enjoyed our stay here. our kids really enjoyed the pool-lazy river. my only complaint about the pool area is that there are no lifeguards on duty. i would feel far more comfortable if the resort actually offered life guards. the kids really enjoyed the playground area where there was a tether ball pole and ping pong table. the breakfast buffet was delicious and we all enjoyed it! dont forget that when you stay you can also visit the resort pool at the hyatt wild oak ranch right down the street. our kids loved the pool there. - really fun water slides and a lazy river as well. again no lifeguard. more than once there was a group of kids climbing up a huge water slide. very frustrating that there was not a single person monitoring either one.',happy
id47279,' i stayed here with my daughter and we both loved the place. the breakfast is delicious. it is served in a cute little dining room with access to a small patio for outdoor dining. the evening wine and little snacks is another plus.',happy
id47280,' super location right around the corner from time square. tiny clean rooms with everything one needs. very comfortable beds. very nice staff. forget about the breakfast that is offered at the adjoining coffee shop it is very basic. there are lots of nice breakfast places at times square. this was our second stay would come back again.',happy
id47281,' the location is very good but the hotel is showing its age. the carpeting in the main hallways is nice but the rooms and furniture are showing wear. to pay over $----night you would expect better decor. the pool is tiny. the breakfast was probably the worst of all embassy suites i have stayed. there is room for improvement !!!!',not_happy
id47282,' we loved the history of the handlery and its right smack bang in the best place in san francisco union square . the room we had --- overlooked a large open area ovelooking the pool . we felt we were a million miles away from the noise and people in union sq and it reminded us of hotels in spain that have similar areas . room --- was large with a outside balcony the king sized bed was very comfortable and was one of the many highlights of our stay at the handlery . to get to our room was a bit of a mission but well worth the walk . the check in staff and bell boys were very helpful particulary as we tried to get a cab at -.--pm on sat the --th of december and it was freezing cold and beldam outside with everone trying to do there xmas shopping . we paid $--- for - nights including taxes and we felt we got a bargain compared to staying at the bigger name hotels . the handlery doesnt have all the frills of the st regis or the drake but the rooms were superb and met our needs to a tee. its only a short - minute walk to the bart station at powell st ($-.-- to sfo intl airport) and -- seconds to union sq . lots of bars in geary st and farrell st to go to along with shoppping in union sq and the cable car . highly recommend the handlery for a reasonably priced hotel in the heart of union sq and located close to all the amenities san fran has to offer .',happy
id47283,' this is great hotel were customer service really makes the difference and sets it apart. i checked in feeling sick and nauseous tee (the front desk attendant) obviously could tell this and got me checked in quickly and even made sure i had an ugraded room. also within -- minutes i recieved chicken soup hot tea and gingerale along with a hand written card from tee hoping that i would feel better soon. wow! talk about going above and beyond. needless to say this helped tremendously and i felt much better. thank you so much tee for your customer service ill definitely visit again.',happy
id47284,' this sheraton is - blocks from the convention center and a - minute walk to the harbor. it is less expensive than some of the inner harbor hotels and just as nice. they have a nice gym starwood preferred lounge and very customer oriented. the management was involved and extremely friendly.',happy
id47285,' stayed there for a week-long nyc vacation with the family (including - boys - and --). place is very kid friendly and the location cant be beat. the knave bar was very nice for some late night drinks. norma is was ok but it is too fancy for kids. there is a dean& deluca practically across the street which was very nice for breakfast although there are also many other choices up -th avenue. it was a little noisy at night (it is nyc after all) and the bed quality wasnt the best but everything was very clean and fresh which is not always the case at nyc unless youre willing to pay big money.',happy
id47286,' my husband and i stayed last weekend for parent is weekend. the price of the room was reasonable compared to many others. prices that weekend can jump $--- per night. the staff is not particularly friendly and the lobby is miniscule. our first room was right in front of the elevator. we asked to be moved and were accomodated. our next room was fine until our neighbors came back to their room at - am. i know that their rudeness is not the fault of the hotel but the level of noise that seeps through the walls is. i was kept awake by the crys of our neighbor who wanted to know (repeatedly) why her boyfriend didnt love her. i had a few suggestions for her (drunk and disorderly whiney needy). the hotel is within walking distance of quincy market the northend and the government center where we caught the t.',not_happy
id47287,' three of my friends and i had been staying in san fran for a girls weekend. i decided to stay on an extra couple of days on my own and booked myself into the hotel des arts. im a huge art fan so the opportunity to stay at an art hotel was intriguing to me. the minute you enter the hotel you can tell it has a funky relaxed vibe. a wide variety of murals and prints adorn the hallways and reception area. upon my arrival i found my room was not yet ready but the two young men at the front desk were very nice and agreed to store my luggage for me while i went off to explore the city. i didnt get back to the hotel until very late at night but the staff members remembered me immediately and retrieved my luggage for me and ensured i had everything i needed for the night which was much appreciated. the stairs up to the rooms are very narrow and curved and there is also a small old-fashioned elevator to help ferry your luggage. i cant recall the name of my room but i enjoyed the graphic artwork on the walls. my room looked onto a small courtyard which featured more murals painted on the brick walls. rooms are small but well-appointed with great attention to detail. for those people not accustomed to staying in older hotels the sink area is separate from the shower area which featured a clawfoot tub and eco-friendly gilchrist and soames bath products. shower pressure was definitely on the weak side but again old hotels often have temperamental plumbing. the bath linens were soft and fluffy and the bed was one of the most comfortable i have had the pleasure of sleeping in at a hotel. the location of the hotel was great-directly across from chinatown and within easy walking distance to the financial district and union square. i found the area a bit seedy at night but never felt unsafe walking alone. parking is virutally non-existent around the hotel but for $-- a night the hotel has an arrangement with a nearby parking garage with in and out privileges. there are two starbucks within a block or two as well as cafe de presse which serves up an excellent breakfast. my only real complaint with the hotel was when i was checking out and went to retrieve my car from the parking garage and pull it up to the hotel to load my luggage (which was filled with cases of wine from napa) and i noticed that the white zone the staff had told me to unload at the previous day now said it was a no-parking zone. i ran up to ask the girl at the front desk where i could park instead but she was exceedingly rude told me i was an idiot for getting my car before i got my luggage and yelled at me to get my bags as fast as i could. i was a little taken aback by her rudeness as i am not a local and dont know the intricacies of san francisco parking. brushing up on her customer service might be a good idea! overall i enjoyed my stay at the hotel des arts. it is a unique place with interesting guests at an affordable price and i would definitely stay there again.',happy
id47288,' we stayed one night at le meriden and we would definitely go back. room was nice; bed comfortable. safe and mini bar refrigerator in room. on the plus side parking and breakfast were included. breakfast is an entree and beverage. i had an omelette- delicious! my husband had eggs over easy with potatoes and toast- he enjoyed all. we paid $--- including tax. excellent location too. things we didnt like: we did not like the door to the bathroom. it was a sliding door that could not be locked. i like privacy when im in the bathroom. although there were - of us - there was only - washcloth; - hand towels and - large towels. not a big deal. the front desk did not have change for a twenty to tip the bellman. that was annoying. we asked that the car be ready at --. it did not arrive til --:--. but these are all very minor issues. clean and trendy this hotel is a good find.',happy
id47289,' after reading the reviews describing the hotel as nice enough but the service as poor i booked a room for my five-year wedding anniversary thinking ok the room will be pleasant and clean and for $----night (aaa rate) we can work around the service. well i cant say enough good about all of it -- including the service. everyone was friendly and helpful even in the midst of the check-in rush and we felt well cared-for and appreciated. the room was beautiful and clean with crisp contemporary decor and a great flat-panel tv. well-insulated too -- we heard no hallway noise and only minimal street noise. loved the area; harbor east is very nice and a welcome escape from the touristy madness of the inner harbor. the hotel is only a block away from the water taxi (which is to my mind the best way to get around the harbor area) and there is a fantastic irish pub the james joyce right across the street from the hotel. id gladly stay here again (although sadly the harbor views will most likely be gone once the four seasons hotel goes up right on the waterfront).',happy
id47290,' we stayed at the omni for two nights (---- & ----) and were immediately impressed by the service upon our arrival. also the lobby of the hotel was magnificent. we had a deluxe room-parking arrangement which was very economical ($--- per night plus expedia fees which were a little high) and our request for a quiet room was certainly honored. the downsides: while the staff at the omni is excellent (with a capital e) it is obvious that theyve been a victim of the more with less phenomenon currently plaguing the u.s. there was a false fire alarm which occurred which while not theyre fault delayed our sightseeing as we had locked our camera in our room safe and the safe refused to open. when we informed the front desk they assured us security would be up shortly. this took almost half an hour and two more calls. it would have been much better if wed been kept advised as to the progress of security. more importantly though it would have been much better if there had been more than one security person available. this became a recurring theme of our stay. we had plumbing issues and it took again about half an hour for someone to come. i asked the front desk about whether one of our bags had arrived; they said theyd call me to advise me. when i never got a call i had to call them again and inferred from the desk clerk is apology theyd forgotten to call me. lastly while our room was quiet it was a bit run-down (carpet frayed-stained); is this how these discount rooms become available to the common masses?',happy
id47291,' we won this hotel for $-- on priceline for the thanksgiving weekend. the hotel feels very new and is nicely appointed. great location about a block from -th st. and next to the convention center. bed is outrageously comfortable. unfortunately on the -nd and -rd nights there was a large convention that checked in and trying to go to sleep felt like i was caught in spring break. i called security -x but it really never calmed down. the front desk manager was able to comp my $---day parking for compensation due to it being a priceline reservation.',not_happy
id47292,' just return from a - weeks stay in san francisco and canada.we stayed - nights in sf thank you les tyler from the chancellor for the great hotel rate and all the advices about the city. the room although is small but is very clean and has free internet service with free biscuits fruits and endless amount of tea and coffee in the lobby which we did not get in the hotel we stayed in in canada. the location is excellent we bought the - days transit pass as advised and traveled to all the well known sites of sf using cable car street car metro and the bart. will defitely come back again and highly recommend this hotel to all.',happy
id47293,' great locationjust a few minutes from union square. rooms were large and well equipped. beds were really comfortable. we even had a small balcony with table and - chairs overlooking the poolwhich was a great place to relax and catch some sun',happy
id47294,' were on a budget so this place was excellent at around £-- ($--) right on the bus network or a quick taxi ride into downtown. used to be called the capri apparantly this place was great. huge room with a king bed sofa bed and dining table newly remodeled room with all the bits and bobs you need. staff very friendly and the breakfast was a nice little treat. make sure you eat a huey is burger downtown!',happy
id47295,' it was great to arrive at venice beach suites and find our room looked just as it appeared in the advertising had character space and a fully functioning kitchenette! hotel proprieter and staff bent over backwards to be helpful and make our stay pleasant and easy. i loved the location too all the market stalls and cool and eccentric people! great coffee at the coffee ginder across the road and some good little places to eat closeby. and venice beach is a beautiful beach! it is close to santa monica and you can get pretty much anywhere by bus. i really enjoyed seeing the working canals - for which venice beach - are named for closeby. very charming! dont miss the getty museum-s and la brea tarpits - fascinating prehistoric archaeological site right in the middle of la!! farmer is market also fun and lots of food stalls to choose from!',happy
id47296,' my husband and i stayed at the ballantyne this past weekend while in charlotte to see the sade concert. (best concert ever) we pulled up to the free valet.. and they would not let us unpack the car.. they very welcoming and made sure we immediately felt at home. they excorted us to a deluxe room with a golf view and explained everything we needed to know about the room and service offered by the hotel. we had dinner at the gallery hotel. the six course meal wonderful. the next day we used the pool and lounge area.. peaceful with attention to detail. they made sure the umbrellas were adjusted to our comfort and made sure we had plenty cool water. we loved everything about the hotel including the late nite room service after the concert to the offer to give us a wake up call without asking.. we will be back.. thank you ballantyne!',happy
id47297,' we stayed here for - nights for the first half of our spring break trip. we requested a high floor room based on other reviews and when we arrived we were given the -nd floor. i asked if there was anything higher and the receptionist smiled and said you must have stayed here before. he moved us up to the tenth floor and i was quite happy he did because we could still hear the train at night. otherwise very soundproof walls - the people next door were very loud from the hallway but we could not hear them from our room. we asked twice to get directions to the supermarket and each time they told us it was too far to walk that we definitely should not go at night and then offered us their tiny food selection for sale - which was not terribly overpriced - but it sounds like you should push it and demand directions to the supermarket if it really is only ten minutes away as other reviewers have said. breakfast was nice to have and plenty good for a free meal with waffle mix and maker available. it was never too crowded for us but then we didnt come down until after nine most mornings. the room was fine with lots of space for four people. the bathroom was tiny with no seperation between the shower and sink-mirror so you have to wait your turn rather than allowing a couple of people to get ready at once. that is tough with teenagers!! one morning we heard another family ask about the hot tub getting turned on as they had tried it and found it very cold. the staff person said they would get it looked at. we eagerly went there that evening and found it cold and gross. the pool was definitely not inviting - kind of slimy even. i didnt allow my kids in it and they didnt want to get in either. it is a great location for walking to the east end of the mall and is fairly close to the metro station. currently it is surrounded by construction so you walk a lot farther than you usually would to reach the metro. i probably will not stay there again for the price since we choose it mostly for the pool.',not_happy
id47298,' i recently had to go to san diego for business and was concerned that the hotel i was booked into was a best western. well i am really to say that i had a great experience there. the rooms are clean and really well taken care of the property is lovely and makes you feel at home. the customer service though is outstanding. i had several packages sent to me there and even though one of the packages was sent to the wrong name the staff figured out it was for me and accepted the package instead of returning it. i cant tell you what a difference that made. if i hadnt received that package it would not have been pretty. but they took the initiative to figure out the problem and solved it. i am grateful for that. then to make matters even better when i left the property i left two phone chargers in my room. for the first time ever they were found (this is not the first time ive done this but it is the first time the hotel actually admitted that they had found them). not only did they tell me they had them but they offered to send them back to me. what big chain does that???? my thinking about smaller chain hotels has changed and i will without question stay there again the next time i am in san diego.',happy
id47299,' loved this hotel-the neighborhood is amazing with the grand houses of pacific heights all around you great for walking. we booked a suite and it was very spacious and comfortable with a great sofa bed for the kids and pocket doors to separate the bedroom. the hotel is quietly elegant with a nice small reception area off the lobby with wine and snacks. i would highly recommend this hotel. you do have to self park no valet but we had no trouble finding street parking for our chevy tahoe so this was actually a plus because most sf hotels charge $-- or more for parking. breakfast was included too and was quite good. we will be back!',happy
id47300,' im not sure where the sls brand is trying to position itself in relation to other starwood group members - but it feels like the grown-up version of a w when you step inside. certainly it is in that price category per night. the moment you walk in the feel of the place is obvious: antiuqued furniture and quirky horse-lamps set the tone and this follows throughout the hotel. the rooms are large for an la property and the amenities and decor are well thought through as well as high quality. (loved the sliding walls for the bathroom though im sure they wont be to everyone is taste!). poolside there is a cool bar on the roof with a great sun-trap all the way around the water. you cant quite forget youre in la as you look across at other buildings and air conditioning units (not forgetting the cars down below) but they do a good job of disguising a lot of it. overall id recommend this place and would certainly stay here again. location wasnt *quite* perfect but i guess in la - you have to drive to most places anyway so it is not really that much of an issue.',happy
id47301,' we did a fri-sat trip for my daughter is --th birthday and to visit graceland and other sites. getting to the hotel was easy...parking to unload was another story. but as we stood talking to the valet attendant a car pulled away and he said we could park there for no charge. we did and i could see my car from our room and it stayed put the entire weekend. the front desk was great no issues whatsoever checking in. yes the elevator was slow but hey the bldg is a historical one which means old. the room was spacious but and had the loudest ice maker in the freezer that i have ever heard! woke me up during the night dropping ice. there was no information for the room service that was advertised on the internet because by the time we were done with graceland and checked in we were more than ready for a refreshing snack. the view from the rooftop deck was fantastic. saw the hot tub but wish they could find a way to put a pool in somewhere because that would have been great after a hot day sight-seeing. the trolley does go by the hotel but the actual stop is down the block which is no big thing. we parked the car and used the trollely-bus the entire time. breakfast was good everyone friendly - best stay ive had at a hotel in a long time. would stay here again if coming back to memphis.',happy
id47302,' i loved the location and feel of this hotel but the rooms are definitely not soundproof as advertised. all night long big trucks seemed to be noisily lumbering by and it sounded like trash was endlessly being picked up. but this tends to make you get up early and take advantage of the neighborhood. check out grace cathedral and the indoor and outdoor labyrinths. and you can lay out your day geographicallly from there too. chinatown and all the neighborhoods are also interesting in the early hours. but i digress. i think the real turnoff for me was the odd odor on my floor (-th) and in my room. i had a zen den and although it was small it was perfect for one person and very interesting. but that smell...as i lay awakened in the middle of the night by the all the truck noise i had thoughts of legionnaire is disease and spores insidiously creeping through my system. it was disconcerting to say the least. ill be up in sf on business all fall-winter and may give the triton another shot. but ill try other kimpton is first. my only other experience has been with the hotel george in dc--just wonderful. if you so end up here check out akiko is right around the corner for incredible japanese food. beautiful presentation and very eclectic -artistic space. sf is incredible...enjoy!',not_happy
id47303,' great value and location! close to white house! no need to stay at the w or the willard if you are sight seeing. very clean and updated.',happy
id47304,' our family loved the sofia hotel. it was in a great location clean comfortable and very friendly staff. we travelled to san francisco anaheim and las vegas from australia and this was our favourite hotel. all amenities were included wifi fridge safe & even - free bottles of water per day which is a small thing but meant alot to us. air con worked well & had a room with a view but too busy to enjoy it anyway. would definitely stay there again.',happy
id47305,' we started our family vacation (of -) in san francisco and let me tell you we couldnt have picked a better hotel to start our trip. the staff at the courtyard marriott are the friendliest around! everytime you enter or exit the building they greet you with a smile:) they are eager to help you any way they can. we pre-paid - rooms (- rooms with - queens and - w-king) and received a reasonable rate in doing so. they were very accommodating and kept the rooms close together and even gave us connecting rooms for the queen rooms. check-in was fast and we were in our rooms within minutes. the rooms were spacious and clean with nice amenities including a fridge to hold a few cans of cold beer and bottles of water. the beds are very comfortable and they supplied plenty of pillows which is something my husband and i like because we are pillow hogs. the hotel is also very quiet and we did not hear any noise from outside or the hallways. the hotel is centrally located to the wharf and if you exit out the back youll be on the main street that takes you to the eateries and down to pier --. but you dont need to go far to find a quick bit to eat. in the courtyard youll find hooters and in and out burger. across the street is pizza and in the side alley subway. just up the street is a joanie is which is a great place for breakfast with killer pancakes! my husband is favorite a beer store right beside the hotel so he never had to go far to restock:) a great spot to try for dinner is out the back doors and up the street to the left a couple blocks to cioppino is which is an outstanding place to eat. (check out my restaurant review on cioppino is for more details). there is parking available for $---day with in-out privileges which really isnt bad compared to other cities weve stayed in. the only downside there are no safes in the rooms which would be nice to hold your valuables when you leave the room. however if you ask them at they desk they will put them in a safe downstairs for you if you like. all in all this a very clean friendly wonderful hotel that i would stay at again without hesitation.',happy
id47306,' there are not many things to do around the hotel. i reserved for three days but we only stayed one there was no charge as we adviced with -- hours in advance. rooms are ok and clean. management a bit on the rough side probably they didnt like us to go but didnt any effort to convince us otherwise.',not_happy
id47307,' i will say first and foremost i did not book this hotel a friend did. i probably would of done a little more research before booking. upon arrival we were told our room wasnt ready but we could wait in the lobby as it wouldnt be long. we were not upset because we were there about -- minutes before the scheduled check in time. while sitting in the lobby we first noticed the lack of upkeep on the property and how everything looked quite outdated. while patiently waiting we noticed the clientele coming and going and if you told me they rented rooms by the hour i would not be surprised. after checking in and waiting forever for the very slow moving elevator we went to our room. what a joke. the bedspreads were from the ---- is and probably not washed since first put on the bed - decades ago. the walls were nasty dirty and could of used a good hard scrub. the carpet was gross and we all made a pact not to walk barefoot across the floor as we werent too sure what kind of bugs and or parasites were possibly living within the nasty stained floor. the bathroom was dirty and the towels seemed cleaned but were probably bought the same time the bedspread was and were worn quite thin. i felt like i was in mexico and was afraid to use the water to brush my teeth. the best part of our room was the puke on the back of our door. yep nasty puke all over the back of the door! i will say the only thing that was half way decent was the front desk staff and that was probably because they probably felt bad for you. they also advertise that they are close to the sports complexes but are not! cabs are very hard to come by and we had to call a couple of cab companies to finally secure a ride. the only thing positive i can say about the location is that there is a great dinner right across the street. dont stay here if you value your life. pay the extra money and save your health!',not_happy
id47308,' last-minute booking through priceline. excellent value! first room smelled of jet fuel and the door lock looked unsecure. this was at the end of the hall on floor -. when reported problem to front desk staff immediately moved us to another room. staff member checked on room in question. our new room was very comfortable. two queen beds - non smoking. staff accommodating when requested take-out menus. used the complimentary phone in lobby to order. walk right into the airport from the hotel on the second floor. loved our experience!',happy
id47309,' i have paid a lot more for hotels that were not this clean! it is literally beside graceland. we were able to walk and save the $-- parking! staff was mostly friendly guitar shaped pool is salt water and awesome. breakfast was ok cold cereals milk juice and a waffle maker but for the price you can go buy breakfast we will be back if we come back to graceland!',happy
id47310,' a great hotel close to the airport but no noise of the planes. a very good buffet breakfast very friendly staff. the only downside was the pool and spa were out of action and we were not told prior of this.',happy
id47311,' pros: beds were comfortable room was clean good bathroom layout and new showerhead decent breakfast included decent hotel rate. cons: had requested a quiet room in advance on the upper floor but was put in one of the rooms across from the vending machines and ice machine. could hear the sound of ice being dropped in containers from the guests and the very noisy motor of the ice machine doing its thing every half an hour or so throughout the night so it was hard to sleep. the room was super warm so had to leave the air conditioner on when sleeping but it was also kind of loud even when turned on low. make sure they dont put you in one of the two rooms on the -rd floor where the ice machine is !!!',not_happy
id47312,' this is a cool hotel - the decor is cool one of my favorite restaurants is on the first floor - blue fin (great)...but it is overpriced! the rooms are quite small but still nice. the bathrooms are badly designed! you have no choice but to flood your bathroom. the shower is designed with --- a pane of glass - leaving half of the shower open with a very very small splash to contain the water. everyone i know who has stayed here flooded their bathroom so lay down towels. fun for --- a night huh? the front desk staff is rude and not helpful when it comes to problems. it has a great location and cool decor...go elswhere unless you score a good deal!',not_happy
id47313,' this marriott is very convenient to moscone center and overall i had a great stay. the customer service was outstanding from all employees i was in contact with. i only had one minor issue which was immediately resolved. i was initially given a room that was located right behind the elevators. upon entering the room i started hearing noises and within - minutes it was unbearable. i immediately called the front desk and asked for another room which was taken care of promptly. there should not be a room behind the elevators. i dont think anyone would take that room. the new room was much better. overall the rooms are clean and well maintained. i would definately stay here again.',happy
id47314,' stayed at club quarters valentines day weekend ( saturday night). room was very clean and nice. bed was comfortable. bathroom was also very nice and clean. check in-out was very quick; less than - minutes. very close to downtown phila and close to many restaurants. davio is is in the hotel. you can get a discount if you charge the bill to your room. very good price for the hotel from expedia. if you are looking for a clean nice hotel at a great price at a great location this is it!',happy
id47315,' the room was filthy. hair in the shower- roaches and smelled horrible. the comforter had ashes. there were people in the parking lot having a cookout. people standing outside drinking and smoking. not a safe place to stay.',not_happy
id47316,' we have stayed here before but are really please with this hotel. it is clean and the staff friendly. it is only two stops out from the centre of boston on the subway so is easy to get to and a samll prcie to apy for how much cheaper it is than the downtown hotels. the brekafast is also a very welcome one. i cannot than k the staff enough for all the help they gave us while we were there. the only thing i would recommend is a refurbishment of the outside as it is looking a little tired and is not a good reflection of the interior of this express holiday inn',happy
id47317,' we stayed for one evening in the first week of november. we stayed on the -th floor. the room was very warm when we checked in. it had a western exposure so i could understand that. we called the desk and asked for a fan. they brought us a box fan that had filthy blades. when i turned it on i got a shower of dust and unknown particulate. the breakfast was ok quiche was overcooked (scrambled) and oatmeal needed some attention. the t.v. volume would not allow one to watch tv from the bed. we could not hear it. the staff other than one of the gentlemen who worked the desk were terrific and helpful. the aforementioned desk attendant had an attitude and was snobby and unfriendly. location is great. you can walk anywhere from here. the room was tired and reminded me of my great grandmothers old guest room. two thin bath towels and a box of coronet tissue tossed on to the back of the toilet were the amenities in the old bathroom that had a constant drip. the showerheads are about as spartan as they can get. i say upgrade a few things boys. overall...been there wont be back.',not_happy
id47318,' this hotel has a great historic atmosphere but with super modern service. the staff were really helpful and professional as you would expect. the restaurant was fine with very good service: and of course the rendezvous rib restaurant is in the alley just across the road. we had a few hours to wait for our plane departure it was too hot outside to explore (we had done beale st and the flying saucer pub the night before) so the atrium with the duck fountain was a very pleasant place to chill out in.',happy
id47319,' the hotel was really clean and tidy with great service from the staff. the breakfast was good and there was always great service from the team who run the dining room. the rates were really good. located in the chelsea fringe in the flower district it was really easy to get anywhere we wanted to go wither on foot or by subway. the internet was free and there was free printing as well - we didnt get this where else we stayed on the east coast. we would have stayed here again when we returned to new york but they were booked out.',happy
id47320,' really friendly and helpful staff especially reception who were excellent. clean rooms not cramped breakfasts were very good (we had the breakfast included option). location was great and we walked most places. near to subway if you need to use it (we did once). would definitely stay there again and highly recommend it.',happy
id47321,' we stayed at this hotel on my first visit to new york. this is a tastefully furnished hotel with the rooms starting at a - bedroom suite with a separate living and bedroom area. the bathroom was also stunning. the beds are so comfortable that we did not want to move from it. the breakfasts are also some of the most beautifully presented breakfast dishes we have seen in a hotel though we were slightly disappointed by the flavours. unfortunately the concierge misled us about the travel time required to the airport with the consequence that we missed our flight home for xmas. we ended up driving - hours to make it back in time for xmas eve! as we were only in nyc for a short stay we didnt really check out the other services or restaurants.',happy
id47322,' this hotel is in a great location rooms are big and modern beds very comfortable. the staff was overly nice called to ensure our room was satisfactory. overall we were very impressed. we did get a great deal on this hotel but i would still stay here at the regular rates. the only issue for us was the valet parking - super expensive $$$.',happy
id47323,' after much searching on trip advisor decided on this one based on price location and reviews. although the room was small it was fully renovated and everything brand new. amazingly there was no noise even though this is just - block from times sq. my room was located at the side-back with no view at all but the quiet more than made up for that. the complimentary breakfast was adequate. staff were friendly and helpful. free internet was a much appreciated bonus! recommend if prices still remain low for ny standards. i know this review is a year late but i am looking to return and thought i had already done a review.',happy
id47324,' a co-worker and i stayed at the magic castle hotel on business last month. not quite the boutique hotel i was expecting. felt much more like a budget travel motel with the window unit air conditioners and iron burns on the carpet. wireless internet did not work well at all. if youre trying to locate a cheap room near the walk of fame - ok. if youre needing a business class hotel because all others in the area are full - keep looking.',not_happy
id47325,' right this second... look elsewhere. it is scary rundown. i was in a pinch and needed a room for two nights made reservations site unseen and paid three times what it was worth. i didnt bring my luggage in the room and was afraid to sleep in the bed.',not_happy
id47326,' this hotel rivals the lowest cesspools available. i lived here for three weeks in oct. -- on a business trip. most mornings i woke up to sandblasting around -am while they were repainting the balconies. when i checked in there was drying equipment in my room because the ceiling leaks. i actually woke up one morning after a good rain and the foot of my bed was soaked. the rooms smell like mold doors wont close and it appears this place had no maintenence since disco. the real horror happened after i checked out. a month after checking out and paying my bill in full they sent a debit to my account for over a thousand dollars. when i contacted steven the manager he told me he could not help and i should email the accounting department. their corporate customer service number told me the same. i emailed and heard nothing for three days. when i called after three days accounting still had no answer and at this point the manager began denying portions of our conversations from the previous week. today almost a week after they debited my account i am still waiting for a refund. i requested that accounting email when the refund was sent but had to call to find out that they claim to have sent it. do not stay here. if you have an issue it is impossible to resolve. every person has the i cant help you mentality.',not_happy
id47327,' was in charlotte for two weeks for business so it was an extended stay at the marriott. and being there that long it was a pretty good experience. the suite was large (separate bedroom from living room) the room was always clean the location was great for me and despite the lobby construction the staff kept a stiff upper lip and were very friendly.',happy
id47328,' my husband and i spent a lovely two nights at the hotel burnham in chicago. formerly the reliance insurance building this hotel is an architectural landmark (one of so very many in chicago) that should not be missed. some of the guest rooms have the original doors to the old insurance offices while others have newer doors. great care has been taken to maintain the consistency of the original architectural style...as a result the rooms are a bit smaller than a chain hotel would offer but so much more filled with character. everything from the down pillows to the beautiful window treatments to the marble in the bathroom was unique and felt completely luxurious. and the location!!!! the view from our --th floor room was of historic state st. marshall field is department store as well as the chicago and oriental theatres (where we saw and thoroughly loved wicked)! this location is so central to all forms of public transportation (buses and el trains within --- block) we will recommend this hotel to anyone who asks. the room service was a bit slow but we were otherwise thrilled with our experience at the hotel burnham.',happy
id47329,' for the $--- a night price tag i was expecting a las vegas type room but instead was greeted by a room with an ikea apple contemporary minimalist style type room with a bed on the floor. were talking no side table and really not much of anything in the room other than the phone on the floor and a pad of paper. the bathroom is surrounded in see through glass so basically it is not a place youd go with a buddy or your family unless you all had your own room. if you dont draw the curtains on the shower youd also be able to see your significant other on the toilet (not exactly something people want to see in their hotel room). i would describe the hotel as an interior designer is lsd dream or something. there is an eccentric flamboyant video mural of an african american man doing interpretative dance as you await your elevator to your room. when you sit in the lounge area you sit on a giant plush couch with shag type rugs youd expect to see in an austin powers flick and some song lyrics with nonsensical words streaming up the wall on a digital sign. the general hotel staff wasnt very professional or organized. i was kind of shocked to see one of the cleaners in the hall cleaning so i kind of wondered if they were very nice to the staff. the rooftop bar area is nice and a great place to hang out. the restaurant even better and well under priced for the great food provided. the restaurant staff downstairs was so friendly and my friends reminisce of the fois gras burger we decided to try after indulging in drinks on the roof top bar. if youre having a conference the layout is absolutely bizarre with a super narrow presentation room which makes it near impossible to see anything from the back of the room even for a guy with ----- vision. an event organizer joked and described the place as a pickup bar. i recently saw the hotel in get him to the greek which is definitely a party location. all in all i will always remember the standard hotel but i am not sure i would go there for anything other than fun as it is hardly a practical location for the typical business man. it was pretty lame that they wanted to charge for everything from parking to wifi in addition to the $--- a night.',not_happy
id47330,' great location in historic georgetown with its abundance of interesting shopsrestaurants and the c and o canal nearby. the check in staff were very helpful and efficient. our room was large and airy and we enjoyed a comfortable nights sleep but the bathroom was very tired looking. the breakfast buffet was adequate. short walk to the metro and overall a reasonable place to stay for a short break in a wonderful city.',happy
id47331,' the front desk service was excellent at check in and check out. there were plenty of staff working which is always a big plus in my book. the hotel is old even though a recent renovation had done its best to obscure that fact. the location wasnt the *best* in relation to the conference i was attending at the convention center but it was not horrible either. i was with the price too. one note - the service in the restaurant was awful. i think it might have just been an off day for them but i was disappointed in that aspect of my stay.',happy
id47332,' this is a great historic hotel in a great location. i took my daughters (-- & --) and granddaughter (infant) here for a girls weekend and it has been so long since i have travelled with a baby that i forgot to book a room with a bathtub so we had to bathe my granddaughter in the sink! lol other than that it was great! the rooms are very spacious and updated and the staff were very helpful.',happy
id47333,' i came in very late one night and had a reservation through hotwire and apparently hotwire did not give payment information to the hotel and they said i owed for the night. i had prepaid through hotwire but keith the clerk got on the phone with hotwire and while he was on hold he figured out what happened and was kind enough to bring me out from the cold while i waited and took my bag to the room. this isnt a four star hotel but i had four star service.',not_happy
id47334,' we stayed here the night before and the night after our cruise. i give it an excellent rating because it is a very good value the location is great and the staff was extremely friendly knowledgeable and helpful. it is not a fancy hotel by any means but our rooms were clean the beds were comfortable and the coffee tea hot chocolate and ice water in the lobby were a very nice touch. you can easily walk to the space needle and there is a bus stop right across the street which will get you wherever you want to go. if you prefer the hotel will call a cab for you. unless you are looking for luxury (and willing to pay for it!) you simply cannot go wrong with this hotel.',happy
id47335,' the head concierge (lauren i believe) was amazing - she went above and beyond when helping to secure a particular room type and spent so much time talking to me on the phone before i ever arrived. she gave us advice on room type and location so we were excited about our room before we even arrived - feeling like we were in the know because of her information. the room was wonderful and made our stay! she also went above and beyond in helping to make and then adjust a restaurant reservation for our large party. she made so many phone calls and follow-up phone calls i cant believe her efforts on our behalf. she was awesome - and absolutely should be commended for her approach to customer service. i was not feeling well and i called down to the front desk to inquire if there was a delivery service that could pick up our carry out order from a local restaurant. it makes me so sad to say that i dont have the young man is name that assisted me on the phone (i spoke with him in the early afternoon of tues ----- and wed -----). he called around to find out and called us back to inform us that there was not but actually offered to go and pick it up himself?!! i was floored! my husband was not ill and went to get our order because i couldnt imagine asking a hotel employee to pick it up even if they offered but what an amazing willingness to help! ive stayed in - star and luxury hotels in most major cities in the us and eastern canada and i have never encountered such service from staff members across the board. highly recommend!',happy
id47336,' i booked this hotel because of its proximity to grant park and was very apprehensive having read the negative reviews but actually it is not too bad. it is being refurbished in a piecemeal way. instead of completely finishing a set of rooms different bits are done. the wallpaper and furniture is old fashioned but the windows are modern the original woodwork is being restored and our bathroom had been refurbished........although the plug holes were incomplete and the cistern lid didnt fit!!! the service is good it is very clean rooms and public areas with plenty of linen changed as often as you wish and a few toiletries. it is true there arent many amenities. perhaps my expectations are not as high as some as i am aware that the congress is a classical old building and chicago hotel rooms are very expensive at busy times. but we came for the blues festival and not the hotel amenities and it was fine for that!',not_happy
id47337,' while i was pleased to see they comped wifi unlike other spg properties i have stayed at recently there is absolutely no excuse for the terrible tv is they have. seriously when i flipped on seinfeld on tbs i could have swore i was again living in ----. they did a nice job with the lipstick on the room from the previous owners however like most four point properties if you look past the common areas you see sloppy-seconds from a previous owner-operator.',not_happy
id47338,' im glad that i received a corporate rate and that ill be reimbursed for my stay as i wouldnt have been very pleased to pay the full rate out of my own pocket. the doormen were very friendly and helpful but there was a very long line at check-in. the lobby is indeed very nice. the elevators took forever - never wait until the last minute to head out as the elevator wait could sometimes take up to five minutes. i was very displeased after a very exhausting business day a long wait for the elevator finally arrived at my room - and my key card didnt work. i had to wait again for the elevator (at which time i started to wonder just how long it would take to walk down -- flights of stairs) had my key activated again and then wait for the elevator yet again. the fitness center was really awesome - but very crowded. the fitness center charges $-- day and expect to pay $---day for internet access. beware that the rooms do not have wifi but instead force you to use a lan cable so you are tethered to the desk to work. a sign did mention that the public areas had wifi but i never tested that out. i asked for a glass of house white wine and was then presented with a bill for $--. wow. i should have said no thanks but my fault for not asking for a menu first and i was just thinking about the long elevator wait that id have to endure just to get the glass back to my room. the rooms were larger than i expected but the bathroom was tiny but very clean. the bedding was very comfortable. the mini-bars have been removed and they have two small bottled waters in your room - read the small print they will charge you over $- for that water. location was great lobby was impressive but i agree with a previous poster a nice lobby doesnt make a nice hotel. i felt nickel and dimed and am only grateful ill be reimbursed for everything (minus that extremely high priced glass of wine) and i wouldnt stay here again unless for business purposes.',happy
id47339,' i stayed in the omni a few days while my wife was attending a professional conference. our room was terrific for me as i worked from the room the days i was there. we had a high-floor room with a panoramic view of the bay. now that is an inspiring place to work from! you just end up being more productive. hotel directly connects to the baseball park too which is nice. we werent in town for a game but my wife and i are thinking maybe well do a road trip and stay at the omni. in downtown and close to everything. great workout room friendly staff and i loved the free breakfast brought right to our room. a couple of minor cautions: omni is extremely stingy with their rewards program! they wouldnt give us any points for our stay because we got a group rate . thanks a bunch but you still charged us over $--- a night. they were polite about it and it isnt the fault of the hotel itself it is just extremely annoying. the other thing to watch out for is that the cab drivers here are exceptionally clueless and discourteous. you are really doing each of them (well all the ones we used) a disservice by talking to them at all. i know that cabbies and their lack of customer service arent the fault of the hotel. i wouldnt have picked san diego as the city with the worst cab drivers. regardless i would gladly stay in the omni again. the omni and the marriott mariana are both excellent choices in downtown san diego for business or pleasure.',happy
id47340,' you can tell this hotel was recently remodeled. however the air conditioner is very out of date. it worked ok but i was not at all pleased. the bed sheets were kind of stiff and not the plush bedding i was expecting at this sort of hotel. the hallways did not have air and for it being -- degrees outside it was very stuffy. the breakfast was $-- but was not worth the money at all. on the good side the location was key it was right on the same street as the hershey store and right in the middle of times square. the televisions were big in the room and the lobby looked very nice. they even hold your bags for you if you stay in the city before or after the checkout. i was able to get a discount on the hotel but i would not stay here again unless i was able to get that same discount.',happy
id47341,' the hotel was absolutely beautiful! the staff were very polite & friendly. the picture online of our hotel room didnt do it justice. we ordered room service & it tasted so delicious. we stayed here for our - year anniversary & we would be willing to go back next year.',happy
id47342,' our second visit to hotel ---. we had asked for a quiet room they upgraded us to a small suite which was plenty spacious for two people and very quiet. staff were helpful and polite. the location is excellent and we will certainly use again.',happy
id47343,' i have stayed at plenty of what some call boutique hotels and what i call design hotels including the bleibtreu hotel in berlin clift in san francisco arena hotel in amsterdam and a few others so like this type of hotel. price was reasonable for this hotel as booked early and as part of travelocity deal so came to under --- dollars for - nights over a summer weekend. the location in downtown in los angeles is both nice and a hindrance as downtown la during the weekend is a dead zone other than this hotel. was able to get nice breakfast at the nickel cafe and also a good brunch at bottega louie. i got a standard-medium room which was plenty big enough for myself and the room came with free wi-fi though it was a bit slow as got around --mbps. the bed was comfortable though only one side had place for clocks. service was good though did have issue as first room smelled of recent smoking and my keycard kept failing so had to go to front desk multiple times to reswipe. this hotel is for couples and young people as do not bring kids or a friend unless you like the idea of watching your friend shower in the completely open shower(glass with no way to hide view from bed.). did not check out fitness center. the rooftop is happening with many -- somethings and the people they attract. i am from new york so prices were reasonable. being hotel guest gets your priority access though they still require you to get a wristband from bouncer out front. did not check out -- hour diner but menu looked nice though a bit overpriced. there is no complementary breakfast as judge many people in hotel do not wake up before --am anyway. if bring car park at self parking lot with entrance on hope st instead using valet on flower st. if looking for place to party in la for weekend or a business man who wants to be trendy this hotel is a good option in downtown la but just remember leave the kids at home and make sure friends get separate rooms.',not_happy
id47344,' i just spent a week at the manhattan at times square in new york. the location is great just a couple of blocks from the rockefeller center and times square. subway just around the corner and tons of places to dine. but that is the only advantage of this hotel. the staff is unavailable and indifferent to the guests. the lobby is so busy it feels like being at grand central. they booked the wrong room and were rude when it was pointed out. the concierge is as helpful as they want to be and once when i asked them about restaurants around the area they actually told me to look them up at the free internet at the lobby. do not book any transportation recommended at the hotel they are unreliable and will charge you ridiculous fares if you dont agree upon them in advance. if you are willing to pay for the location that is the place to go. otherwise get a more reasonable place a little farther or a better hotel altogether just across the street (the sheraton).',not_happy
id47345,' a friend and i stayed at the club quarters in boston and were very pleased with our stay. the rooms are a bit small...reminded us of hotels in europe but the space is used efficiently. they are very comfortable and extremely clean. another nice touch is fresh bottled water supplied free to guests. we used that feature daily.and the location was excellent. we felt like we were in the center of it all.the staff were always helpful and friendly. we also ate at the elephant and castle (connected to hotel) and were quite pleased with it as well. we truly enjoyed ourselves and would stay here again.',happy
id47346,' before i chose the hotel giraffe i read hundreds of reviews. my head was spinning and i wavered back and forth between several old well established hotels and this new boutique hotel before finally deciding. the one thing that kept coming back to me was the fact that i hadnt read a single bad review of the giraffe. my husband and i stayed there for - nights in january ---- and it was money well spent. the suite we had was perfect. the -- foot ceilings really create a feeling of roominess which is hard to find in the city. the breakfast in the morning was just enough to start the day and the wine and cheese in the evening was a welcomed spring board for the night to come. the staff was very helpful and accomodating. my husband and i were flying to see his family in upstate ny and the hotel was to keep one of our bags for - days while we were there. we flew back collected our bag at the hotel and went on our merry way. they couldnt have been nicer friendlier or more helpful.',happy
id47347,' we spent one night here prior to flying out of charlotte airport. when we arrived workmen were busy replacing the wallpaper in the hallways but they finished up and cleaned up everything by the time we returned from dinner. even my son (a teenager) remarked how neatly they cleaned up! the front desk was great....our wake-up call and shuttle pick-up were arranged at check-in. the clerk recommended the charlotte ayrsley neighborhood for dinner and a quick trip to walmart. the room was spotless. i did my usual bed bug check of the mattress before bringing our suitcases into the room. the mattress and linens all appeared to be clean and new. my only complaint would be the wall unit heater that came on periodically and was so loud it woke me up each time. i should have turned it off before going to sleep. the shuttle took us promptly to the airport at - am the next morning with two other guests. we did not eat at the free breakfast bar. not hungry at that time. upon our return we called and the shuttle picked us up ten minutes later and took us straight to our car in the hotel parking lot. i would stay here again before an early flight from the charlotte airport.',happy
id47348,' i just stayed at this hotel for - days over the new year and can not say enough about what a great hotel.i had a room on the --th floor and a fantastic view from both windows.the staff at the front desk were very polite and helpful . the food and service in the two bars was also good the room was small but who caresi did not go to boston to stay in my room.the freedom trail goes right past the front door and everything is a close walk away.the only thing that they could have done was maybe done something in the bars on new years eve.it wouldnt have hurt to offer some sparkling wine and food for their customers.overall a very good hotel and i would stay again. ps: try the boston cream pie.',happy
id47349,' i was in san diego for a convention in october ----. when the taxi pulled up to the hotel i was definitely unimpressed. it looked like a complete dive. i was able to check in with no problems. the elevators are very old and therefore very slow. even just to go - floors. when i reached my floor i noticed that there were little pieces of trash through the hallway. not a great sight. the room itself was clean so i tried to make the best of it. since i was there for business one of the first things i did was hook up my laptop to check my email. guess what? the hotel has free wireless internet! guess what else? not all rooms can pick up the wireless signal! i was in room --- and could not connect at all. when i called the front desk the gal there just recommended i call the tech support line and hung up on me. she also did this several times over the week so obviously she is in need of some customer service training. it wasnt until the next morning when a different group of staff admitted that not all the rooms can get the wireless signal. that is when they told me that for a security deposit of $--- i could rent a bridge. it would have been splendid if the gal the first night had even mentioned it! when i came back from the first day of the conference the maid had thrown away the bar of soap i had opened the night before - and failed to replace it with a new bar! it is one thing to throw it away (which is already pretty wasteful) but then not to replace it? thankfully i never had that happen again during my stay. the buffet was okay. hot cinnamon rolls bagels danishes and cereal are available. there is also juice coffee and -% and skim milk. if you want whole milk or fat free milk forget it! the overall review of this hotel is that you truly do get what you paid for.',not_happy
id47350,' front desk staff and manager of the day was very rude. i was traveling is a small group and i was rooming with a fairly new to me traveling companion. we had - dpuble bed that we insisted that we had reserved two and they would not budge or try to help us by assigneing another room. the room was old tattered wallpaper falling off unsafe electric outlets bathroom tiles loose and grout filthy and hallways dark dingy and old old old. location was perfect but next to such beautiful hotels it made me sad. we spent so much money on the room but it was horrible.',not_happy
id47351,' i always use tripadvisor when ever im planing a vacation that a hotel will be needed. i read so many reviews about this hotel it was ridiculous. i was prepared that the hotel might be an absolute disaster because it is so inexpensive this place isnt as bad as i had expected but it is definitely not the best. im actually still currently sitting in the hotel as i type this. we stayed one night here and i believe that u definitely get what you pay for. its a very basic room and when u walk in you can definitely tell that it is an extremely old building. the room smelled old and musky so we opened the window and turned on the ceiling fan and the air conditioner. then we proceeded to try to get ready to go out for dinner but we needed to charge our cell phones.. we couldnt find any plugs... the outlits were behind the tv.. which u cant reach... behind the bed.... which u cant reach.. no outlits in the bathroom.. and only one outlit where the refrigerator is plugged in. this made it a little hard for - two people two charge phones and straighten there hair :) upon returning to our room after dinner we decided that we needed showers.. i stopped down at the front desk and asked for and extra towel.. i was told that someone would come up to our room with it... no one ever brought an extra towel. the only other things that bothered me was that as i said the building is old the windows are only one pane and we were on the street side (which had an awesome view of the hollywood sign) so we could hear every single car that drove down the street. it sounded like we had left the window open all night. but like i said be for you get what you pay for.. its was $-- a night and it was a bed to sleep in. if ur looking for something nice.. dont stay here.. if u need a basic accommodation this place is fine for one night... but probably no more.',not_happy
id47352,' we stayed here june -----. check-in was great and easy with wonderful cookies!! we had no shampoo in our room upon check-in and the maid outside did not have any in her cart either and asked me to phone the front desk. we also did not have towels replaced when we asked. our shower drain was broken and we had to rig it when we wanted to shower not bathe. there was no vent in the bathroom and no hair dryer. older t.v is too. also no safe in the room. the room and overall look of the hotel is great very modern. bathroom is very roomy. concierge was very helpful as were the porters. we got a great deal on the room and in all honesty that is all we use it for on vacation a bed to sleep in! which was very comfy! plus the alarm was one i could actually figure out how to set. we were on the -th floor and had no noise from the hall. if you dont expect street noise go on vacation in the country-side. the pool was awesome very clean and tended to.',happy
id47353,' i recently stayed as part of attending a harvard conference. ------- ----. i can see why the walls are covered in plaques of praise and awards. it is because aside from location they are that are excellent. beds: the mattress had no cushioning on it not that i expected a $----.-- pillow-top p.p. or any other current excellent others. felt like i was sleeping on springs. both my queen beds almost as hard as the floor. i checked with my other two attendees and they confirmed the same issue. i used the -- pillows in the room (- each bed plus - from the closet)to make them into a bed. the rooms look like they havent been renovated in -- years. staff was excellent and conveinence to the convention center was the only saving grace considering i slept less than -hrs-night.',not_happy
id47354,' the primary advantages of this hotel are the location and price. the room was sufficiently clean comfortable and without bedbugs. on the whole though the milford plaza remains on the old side. it is the sort of place you go to sleep at night not spend your day.',not_happy
id47355,' this is a great place to stay in which to explore the city. just what you would expect from a marriott which is just why we booked to stay here. rooms: clean good size for city break - worth asking for a water view. pool and gym: both good although the pool was a little small location: perfect - --mins walk to pike is market - the street lift is just around the front corner. further --mins on to the downtown area indooe shopping etc. parking: -hr street parking along the waterfront (we had friends visiting so this was handy) and the underground parking outside the front entrance was $-- for --hrs - safe and good value when staying here. anthonys fishbar across the road is nice and the waterfront is worth a good stroll along. overall - perfect for a city break in seattle',happy
id47356,' great location clean and safe hotel!! staff warm and welcoming. only complaint managers reception not enough food. we got down there - minutes after it opened and there was no fruit left and not enough choices.',happy
id47357,' this hotel was fabulous. the service was very good the bellmen are friendly and knowledgeable and the hotel itself is wonderfully laid-out. several reviewers mentioned that the hotel is relaxing. i agree - somehow! i was so to come into my beautiful quiet room after running around san antonio. beds sheets chairs - everything topnotch. not over or under-decorated or overly fussy - just right for my family. the cork bar and restaurant also very inviting relaxed and excellent. we didnt use fitness center or roof pool but it all looked great. i have stayed in other riverwalk hotels long ago - this hotel has a unique non-chain hotel feel.',happy
id47358,' i stayed here with - members of my family for - nights. i booked a queen double deluxe room as there were four of us staying together. i was surprised at how small the room was & questioned the allocation with front desk but was assured we had been allocated the right room. there was little space to unpack so we lived out of our suitcases hanging up just a few essentials. i have stayed at other kimpton hotels and this was most definitely the smallest room ive experienced. we arrived early thursday evening hungry and tired.. we struggled to get anywhere to sit to eat as the bar-restuarant was full with what seemed to be people having after work drinks rather than hotel residents. we had to squeeze around a small table. the bar was very noisy so we ate and left. by contrast on the sunday evening we had been out for an early dinner & wanted drinks when we got back - the bar was shut by around -.--.. so that only left room service. the air-conditioning in the room was a little noisy so i couldnt sleep with it on this was a bit of a problem with four people in the same room... opening the window wasnt an option as we were on a low floor. i did think breakfast was poor we didnt have it included in the price so had to pay...not much selection for around $-- for - people - we ate out each morning after the first day.. shame as other kimpton hotels offer a much better selection. the staff are lovely very friendly and attentive. overall i thought the hotel was nice a little cramped for four but a good location. would i stay there again.. probably. i do generally like the kimpton chain but not with - in one room in this hotel as just not big enough.',not_happy
id47359,' location location location! for those who didnt like this hotel i am guessing they got the standard room. we got the standard because we didnt plan to be in our room for anything other than sleeping. we did see the superior room which is much larger and more attractive but if you are here to see the city the small room with it is own bathroom (watch out at some boutique hotels where they are community) will do just fine. the rooms are clean and baths are newly remodeled. free wifi is alwasy importaint to me also and they provide that feature. when you walk out on to powell you are directly at the turn around for the trolley -- a good photo op. two blocks from union sqare and a few more from chicatown everything you need is right on the tolley line for an --$ day pass! the hotel staff is just avearge and their vallet service isnt exactly timely. but over all i would certainly stay here again.',happy
id47360,' this hotel is super clean the staff is very friendly and helpful. the location is right in the heart of boston. the little touches in the room were amazing like the white ginger shampoosoap and lotion. room service is phenominal. the indoor pool was fun for our son and was very clean. there is concierge and a doorman the level of service is wonderful. here is the negative the breakfast offered for $--.-- (buffet) was shockingly horrible. not what is expected of such a high class hotel and - star establishment. really the complete opposite of what we experinced with the rooms service food. really a shame. also i would not book with travelocity again. their guarantee is a fraud. we found a lower price on their site within the -- hrs and their technicality is why they cannot honor the guarantee. bad customer service for travelocity imo be safe and book directly through the hotel or use hotwire.',happy
id47361,' i was here for a simple one-night stay on a thursday night. the stay started off perfectly with a great guy at the front desk (ed). he was courteous attentive and engaging. i got upgraded as priority club platinum member which was completely unexpected (i had never before been upgraded at an ic with pc status; ive heard you have to be ic ambassador or royal ambassador for that). the upgraded room was fantastic with a great westward view towards the ocean and a spacious balcony overlooking the pool. i was pleased to have a keurig coffeemaker in my room. overall a great experience primarily due to the excellent staff i met there.',happy
id47362,' what a great place to stay close to everything in mid town manhatten - minutes from maceys --mins. walk fromtime square comfortable clear and recently renovated.',happy
id47363,' we are currently staying in the doubletree club boston bayside. we are on a - week trip around the states and so far this is the most disappointing hotel. the regular rate for a standard room is $ --- we got it much cheaper through our travel agency but if you compare the regular rate to what you get it is just ridiculous. first of all there is no free wireless internet in the rooms you have go down to the lobby. if you want internet in your room you have to pay $ --.-- per -- hours per user. it is the first time weve encountered something like that even in the days inn motel we got free internet in our rooms and that was a lot cheaper. the room smells of smoke although it is a non-smoking room. when we got into the room a lamp was missing the lightbulb and shade. the hotel looks very run-down if look a bit closer and could use some renovating. the room service did not remove the trash and today i found a long black hair on my pillow (none of us has black hair). the location is quite good it takes about -- minutes to go into downtown boston with the subway. but other than that the hotel is a disappointment.',not_happy
id47364,' central location good view big rooms and kitchen very accomidating staff and keen to help where they could including getting us a town car back to the airport for no extra charge. hotel resturant was average and overpriced my wife ordered a french onion soup and it came with an inch of mozerella melted on the top (this is new your i suppose)',happy
id47365,' my brother and i had a great stay at this hotel. the location is perfect: across from the ferry building with little shops and restaurants literally -- steps away from the trolley stop to union square --minute walk to bart- muni station only -- minute walk to chinatown or union square safe location and the list goes on and on. my flight arrived early in the morning so i took a ---minute bart ride from sfo and registered at the front desk. kathleen checked me in and told me the room would be ready in a couple of hours. no problem i had to pick up my brother at oak anyway. i asked the bellstaff to keep my bag until i returned. dont forget to ask for vouchers that offer --% off your bill at the hotel restaurants; they wont give them to you if you dont ask. check-in experience was flawless. we didnt want to pay additional $---day for a partial-bay view room so we settled for a city view. our room was on the -th floor. the room is spacious with the usual accompaniments: -- tv workdesk coffeemaker minibar. the minibar has a sensor that charges you automatically when you remove an item from it. if you move one item out to put in your own food youll be charged for that item. we asked housekeeping for extra pillows and hangers they delivered them right away. the room has sliding doors that open up fully to give you fresh air and a view of the street down below. the traffic can be noisy but if the doors are closed you can sleep like a baby at night. about the pillows yes they are squishy. you can either bring your own pillow or just ask if housekeeping has extra pillows. water pressure in the shower was a bit weak but that didnt ruin our vacation. we didnt go to any of the restaurants in the hotel because we wanted to experience the city. the hotel is reception is on the third floor which is a good idea because you dont have conference people on the street level going through your lobby. the fitness room on the second floor has - eliptical trainer - stairmasters - pull-up-dip station - bikes - treadmills a dumbell station in the corner some rolled yoga mats a couple of bosu balls a table with drinking water and fresh towels. these machines face two tv is mounted on the wall. very clean room and well-lit room but no view. you need your room key to enter and (the cool thing is) the door automatically unlocks itself as you leave the room. the room can be busy in the morning as it was at -:--am when i was there but then at -:--am the crowd was thinning. concierge has all the info you need. you dont need to rent a car because of the hotel is proximity to all transportation transfer points but if you do there is budget rental car desk in the lobby. i think valet parking charges $-- the first hour maximum of $-- per day. the atrium lobby is stunning and the elevators provide a great view. you may ask for a room near the elevator which what we got. otherwise the walk can be unbearable even with the view of the lobby. there is starbucks and walgreens (who can develop --hour photos) across the street. there are cafes and bagel shops within --- minutes walk. on saturdays and tuesdays from --am to -pm there is farmer is market at the ferry building selling produce and lunches. night farmer is market is on thursdays. one thing to remember: to save water and energy the hotel changes linens on your bed everytime they have new guests in the room and every three days unless you ask. so i asked housekeeping to change my bed sheets every day. to help them clean my room easier and faster i put all dirty-used towels on the floor on one corner to be replaced. in return i graciously left the housekeeper some tips for her hardwork. all of the staff from housekeeping to bellstaff was very helpful and kind. all wake-up calls were done with a real person and i appreciate their effort to pronounce my difficult last name. i got my rate from priceline which i thought i overpaid but i will definitely recommend this hotel to everybody for this price. all five stars for location staff service building design and room.',happy
id47366,' my husband and i dont need elaborate digs to enjoy our stay in a new city but at best western sunset suites - riverwalk in san antonio we were wow-ed the entire time we were there. the hotel offered a --night special rate that worked perfectly into our plans and we found the accommodations to be clean quiet and spacious. there is direct access off i--- and it is located on commerce street that walked us right into the riverwalk and-or alamo neighborhoods. when we wanted to travel a little further the desk attendants offered to handle the low-cost charge on our final bill for the bus shuttle routes around busy beautiful san antonio. the hotel is located as close to the riverwalk without being right in it. the staff made great recommendations for restaurants and night life options. the bw sunset suites offered a breakfast for $--- per person per day with hot entree selections to eat in a clean open area with lots of seating. housekeeping was excellent and easy to work with for any special needs. we plan to return to san antonio and when we do we will return to best western sunset suites.',happy
id47367,' i stayed in bay tower (not marina) for the july -th weekend this summer. the bay towere is the smaller and older building of the two buildings sharaton has on harbor island. we chose the bay tower this time. location - close to airport and i believe the hotel has shuttle bus to transport guests too. fantastic views of the bay or marina. nice walk by the water. however there are limited # of restaurant choices around or in both toweres. you will have to drive out of harbor island for other selections. parking - uncovered parking. since this was the july -th weekend it was pretty crowded. there is valet parking where it had plenty of spaces available. it is just okay. room - i had a bay view room. the room size is bigger in bay tower than marina tower and it feels bigger than normal hotel room size too. good bed. clean room and bathroom. there is a in room safe which is very convinient. balcony size is bigger also than the neighboring hilton where i stayed before. in room internet is extra charge. lobby has free wi-fi. i did not hear much of the airport noise at all even though it is close to the airport. however i heard the ceiling cracking noises all the time and i could hear next door neighbor is noises too which was a surprise. it was not as sound proof as we thought it would in a quality hotel such as sharaton. overall it is a nice hotel but with some inconveniences as far as eating is concerned. i would stay there again if i want the views again.',happy
id47368,' pros: -. clean space which is v important to me -. clean duvet covers that get changed - hurrah! -. free wifi -. free shuttle that will take you downtown (this hotel is by iupui so not near circle center) -. on the iupui campus (have business here) -. front desk folks were helpful and welcoming cons: -. walls were a little thin - could hear laughter in next room and it didnt seem like the folks were being too raucous -. bed and pillows were a little hard. i prefer down. -. bathrooms were a little small given that this is indiana and the rooms were large. summary - if your business brings you near iupui this is a good option.',happy
id47369,' the property overall is a good standard embassy suites but does need an update. everything from the lobby to the rooms is dated but is clean. no complaints about the staff everyone was very helpful. the breakfast was a good and hot breakfast with all of your standard choices.',not_happy
id47370,' i am married to a north dakotan who enjoys celebrating the beauty of the west. we decided to have a long weekend in ft worth and he chose this hotel for the heritage. it could use some touches to bring it up to typical hotel benefits. their wi-fii is spotty in whether it works the bathtub did not drain well thentv system is too complicated and no parking options other than valet. so ok i can get through those and thought that would be it. we enjoyed a fri. am coffee in the lobby no food but good coffee. then came sat. am and there was no coffee! the complimentary coffee did not come out and you cannot even buy it! the closest coffee before -am is - blocks away other than the bad stuff in the room. this is completely ridiculous that you pay $--- a night and they cannot give you good coffee? very disappointing and highly inconvenient. i guess well forego the heritage next time and try hyatt place.',not_happy
id47371,' never stayed here before & will never stay again. im sure it was fabulous back in the day but it is now musty & tired. they boast a complimentary continental breakfast in a private room. our key never worked to the private room so we had to ring the doorbell & bang on the door every day in order to get in. the staff never got the drift that they needed to leave the door open. other guests were complaining about it every morning. one morning the room was so crowded no one else could get in. no one told us that we couldnt get ice without calling room service but we figured that out pretty quickly. sometimes we got our ice before we had to leave the hotel or go to bed - & sometimes we didnt; the service was very slow. hotel rooms in nyc are typically small but they usually make up for it by providing a dresser &-or other storage solutions. we had a family of - with virtually no storage - there was no dresser to speak of - but a few small drawers tucked in next to the honor bar. the room was plenty big enough to hold a dresser. incidentally there was not a price list or menu for the honor bar so we had no idea of the cost of anything. we requested one & got a partially copied piece of paper that did not contain all of the prices! the line to check in was very long so by the time we got to check in we felt rushed. no one gave us any information about the hotel - it was - days before we figured out that there was another entrance to our hotel on --th street. the front lobby was closed due to renovations & everyone was using the lexington ave. entrance. just disappointed in this has-been hotel especially given the exhorbitant room rates - will never stay here again.',not_happy
id47372,' my wife and i returned to the loyal inn. our visit was not nice as it was before. first i was disappointed with this hotel removing the sauna from the fitness room. as a person with norwegian hertiage i was looking for forward to using the sauna. second the hotel decided to do some major construction in the hotel room across the hallway in the morning. it is annoying to have the noise so loud. third the breakfast had too much variety of things that i would not eat for breakfast. for example there were no plain bagels available. on the bright side i was pleased that this hotel seems to be the cheapest hotel with nice rooms.',not_happy
id47373,' i am used to staying at a budget friendly hotel in the east sf valley but i had a negitive expierence there so i decided to try this place out since it is right on ventura blvd and has great reviews. when i first go to the parking lot i thought this place was a dump. the decor was old and tacky on the out side of the building and the lobby-front desk looked like it was built in ---- is and has never been touched since. the young front desk guy working the weekend was great! checked us in quick asked us if we had a perferred location and if we needed anything else to give him a ring. he was very professional and polite and around our age so i asked him if he had any dinning-entertainment suggestions in the area. he directed us to a great mexican grill called sharkeys and the rock night club which was a few blocks down ventura. the room we got was large and spacious and the decor inside the rooms is the modern and sleek the complete opposite to the exterior. i was with the quality of the room and the service. it was definitly worth the extra -- dollars i would of saved if i stayed at another budget friendly hotel. the room was cleen and offered a refridgerator mircowave couch large bed and even a kitchen area equipped with stove and sink. like a mini studio apartment. we took a cab to the rock per the desk guys suggestion and had a great time. i will be back for sure.',happy
id47374,' we stayed here this past weekend for our visit to chicago. we had a traditional king room which was very large and clean. no complaints at all about the room except for the shower head that was one of those low flow types that barely gets you wet. the free gated parking was also a nice added addition. our only concerns were with the restaraunts and gift shop. when we arrived on saturday the restaraunt coffee shop and gift shop should have all been open. we just wanted a quick bite to eat so we were planning to go to the coffee shop. it was closed and no one seemed to know why. this forced us into the restaraunt. the food there was good and reasonably priced but service was slow especially considering we were one of only two couples in the place. we were going to pick up some snacks at the gift shop on the way back up to the room but it was also closed even though it was supposed to be open at that hour. the next morning we went down to eat breakfast at the coffee shop but it was once again closed. again no one from the hotel knew why. the restaraunt was also closed due to a private party later in the day. we ended up checking out and finding another place to eat on our own. overall i would still recommend this hotel - just be aware that you may have to leave the hotel to eat.',happy
id47375,' i just wanted to thank everyone who wrote reviews for the nob hill motor inn. it was exactly as other vistors had described it was cheap clean and above all good value in a town where that is hard to find. the room was small but clean with a working tv and air conditioning. we had a room with a micro & fridge both of which allowed us to make our own breakfasts. the staff were friendly and helpful - above all it was good value and exactly what i expected. thanks to frank and judy for the warm welcome and for all the precious advice about all the aspect of the city! the free parking it is a plus! thanks everyone',happy
id47376,' this was our first stay at this hotel and it was most satisfactory. the desk staff were all very nice and helpful. free wi-fi was included in the rate as was breakfast and wine and cheese (i cant comment on these since we did not participate). the location cant be beat. the room was very clean but could use a bit of refurbishing. the bed was comfortable and amenities were good. we will definitely return.',happy
id47377,' i continue to enjoy the fine service at this hotel. you will feel like part of the family if you come regularly which i do. the management mr. brooks and mr. kirincic are of the best in the business. ive stayed everywhere in town from the four seasons-le parker meridien-essex house-helmsely to the benjamin et.al. my needs require a downtown hotel and this is sensational. even if you have business uptown the subway is right there and it is easy to get a cab m-f. mcdougal street takes you directly through the village and is only a couple of short blocks from the hotel. this is a fine boutique style hotel with a luxury but not pretentious feel.',happy
id47378,' service here was rude and disgusting. the rooms were so musty and stunk of smoke and on occasions marijuana. i found bed bugs in the bed. we swapped rooms twice and had to settle for the best out of a bad lot. do yourselves a favour and pay the extra for better service and a better quality hotel. i wish i had of read these reviews before i stayed there.',not_happy
id47379,' hard to believe this hotel and the grand hyatt are the same management. the andaz is fantastic -- friendly comfortable stylish luxurious. the rooms are huge by nyc standards and well laid out. and the neighborhood is surprisingly vibrant. in the summertime it will be especially great because of the proximity to the breezes of battery park city a few minutes away by foot. because i want this to be seen as one of the city is great hotels i should just point out three relatively small problems: the blackout curtains are anything but. plenty of light gets through which is annoying when you want to sleep in after a long night is fun in manhattan. the bed frame has very sharp hard edges -- painful when youre stumbling into the bathroom early in the morning. and the wireless internet is pretty slow. otherwise fantastic place.',happy
id47380,' we love staying at the sofitel when we travel nd this one did not disappoint. the location was the best and the service was excellent as always. one small complaint the bedside tables did not have drawers to put your bedside items in so the tops got a bit messy at times. we were not toop eased to find the parking was valet only at $-- a night plues fees making it actually $-- per night before tipping each attendant. however we found that parking in philly is $-.-- per hour and most areas with a mx of - hours. be careful of the handicapped spots!! they are not always obvious and a ticket will cost $---! that being said the $-- per night was a necessary cost. we thoroughly enjoyed our trip in any case. the rooms was roomy did not smell and had its own thermostat.the bed was incredibly comfy too! the elevators have a room key security system so no worries about riff raff walking around. it was walking distant e to pretty much anywhere we wanted to visit and felt totally safe.',happy
id47381,' we stayed at the magic castle hotel during the first leg of our trip to california. as i had read lukewarm (to say the least) reviews about their single rooms i opted for a one-bedroom suite; reservation was swift and right from the moment of our arrival in la we found out that the reviews here were more than accurate: we were welcomed by a very corteous friendly and professional staff (gabriela was the one in charge when we checked-in) and with complimentary drinks that tasted like heaven after a very long flight into la. like i said even if the reviews were enthusiastic i knew this was not a top-end hotel so i had what i thought were realistic expectations about the place. well i must say those expectations were highly exceeded as soon as we opened the door to our suite: recently renovated the room boasted two flatscreen tvs a huge new bed functional albeit tasteful furniture a new kitchen a separate and very spacious living room a terrace directly facing the very popular hotel pool and a perfectly ok toilet (the sole part that was not new). terrific really and not too different to what youd find in - or - star properties elsewhere. besides the hotel featured a daily breakfast with fresh pastries and fruit as well as several beverages and that is hard to come by in the us where most hotels do not include breakfast. also parking was a laughable -- dollar per night and all minibar items were free. really given how cheap some properties can be sometimes this features were truly welcome esp. given that the hotel rates were very reasonable. staff like i wrote was also superb always dealing with our various requests with a smile and very efficient. housekeeping service was also great. to sum up i am to write that the reviews here were very accurate. this hotel offers sensational value for money so i would definitely recommend it. (minor) downsides: -our room had been renovated but the whole hotel could definitely use a lick of paint since a renovation would make it even more attractive. -location: the hotel is location is perfect to explore hollywood. problem is we thought hollywood sucks but this is of course not the magic castle is fault.',happy
id47382,' my family and i chose this hotel based on the high reviews and ratings that i saw here on tripadvisor. this was my first time staying at a howard johnson and was open to trying this particular chain out. as this was a stop on our new orleans to los angeles road trip i was in good spirits as it were and the hotel’s nicely floral attire on the inside was very nice. i even found the room that i slept in was larger than expected and the bed comfortable and the linens were very crisp well arranged. i always check for bedbugs at every hotel i stay and there were no signs of any that i could perceive. however this is where the good ends as the room itself did not feel very clean as other hotels within at this price range that i have had an overnight stay within. there was dirt and grime along the edges of the room (where the carpet meets the wall). also the bathroom was rather icky along the wall edges as well and the bathtub did not look that clean at all. well here is the bottom line…i just didnt get the same happy glow about this hotel as some of the other reviewers. also the breakfast was a severe disappointment as i do not consider dry cereals pastries waffle mix and a boiled egg as a hot breakfast. i do not think i would stay here again as there are of course other options in this price range that would be better. however if you need a quick overnight stay just know in my opinion at the best...it is just okay.',not_happy
id47383,' i know this place is cheap for new york...but it is not worth $- per night... the rooms are dirty the linen has stains and stinks. there are cat litter boxes all over. do not ever stay here!!! the toilets and showers a total disgrace...i am shocked that the health department has not closed this shelter down.',not_happy
id47384,' we visited new york for the second time in september ---- and stayed here the hotel stanford which is situated in the korean district. however only - minutes away from herald square. macy is is about a - minute walk from the hotel. the service was exceptional rooms really clean and tidy all the mod cons. bathroom was superb. very spacious and light. bed is where comfortable but i have slept in better. but you dont really do alot of sleeping in ny anyway youre so busy taking in the sights you quickly lose track of time. on the first floor there is a lovely coffee lounge which is open from i believe ----pm every day and then it becomes a bar at night. breakfast is served downstairs in the cafe-deli just off of the lobby complimentry bagles dounuts muffins and a variety of teas coffee and juices are served from -am---am every morning. just a short walk around -- minutes from times square - minutes to herald square - minutes to the empire state building and a short walk through to bryant park make this a prime location to stay at. not the greatest of value but still great with friendly staff and the people of little korea are very friendly and lively. i reccomend it for people who are staying in the city for the first time simply because of it is fantastic location.',happy
id47385,' the sheraton brookhollow has undergone a recent renovation. this is evident throughout the property as well as in the rooms. the property definitely has an upscale feel and is in a business-park near i---. access to the hotel can be confusing especially as the directions are sub-par and the area is under construction. the rooms are nicely appointed to sheraton standards. the bedding was new and the room had been serviced recently. in the renovation they glossed over the bathrooms. like typical hotels of this construction vintage the ceilings are low and the ventilation is poor. if the renovation was recent the climate of houston does a number on bathrooms. the paint was cracking and there was a bit of mold in the shower area. parking was plentiful and free though it was a small walk as the majority of the parking is in a structure adjacent to the property. if you have pets this would be a great place to stay as there is a special pet walking area (small but convenient.) the lobby staff was pleasant and helpful. they were not overtly helpful though i will give them a special nod as i had left my laptop in my room and they retrieved it and stored it in the front desk for the day until i could get back to pick it up. overall there are probably better choices for the same money including a springhill and courtyard less than a mile away. also of note the neighborhood deteriorates rapidly in all directions so be sure to follow well-lit marked roads.',not_happy
id47386,' this is a great place to stay especially if you want to be in the university area. the room was huge and the bathroom was quaint. the staff was really friendly. i only wished i had longer to stay in the area so i could have spent more time there! oh and the beds were the most comfortable things ever!!!!',happy
id47387,' we chose this hotel due to its location for our girl scout trip. there were a total of -- of us in the group. when i made the reservation i asked for adjoining rooms. i was told that they couldnt guarantee that. i also called ahead to ask if we could drop our bags early as wed be getting into town - hours before check-in. i was told that this was no problem and it was likely my rooms would be ready at the time anyway. well when we arrived at the hotel (- hours before check-in) i was told the adjoining rooms were sold out. hmmmm. i might add that the woman that checked us in was not pleasant. one of our two rooms was available so we dropped out bags and went for lunch and some shopping. we came back at -:-- and still our second room was not ready. we waited until -:-- still no room. keep in mind there were -- of us in one room at this point. we finally decided to leave again for our next adventure in the city and when we returned several hours later our -nd room was ready. the manager did make concessions which made us feel better about the late check in. later that day someone dropped a beer bottle off the top floor walkway which smashed on a table in the dining area. police were on the scene after that. the rooms themselves were quite a bit smaller than what the website shows. the breakfast was good with several choices. the bellmen were very helpful and pleasant. the overall condition of the hotel was good.',not_happy
id47388,' i have to say that i made the mistake of reading all these bad reviews after i booked the - night stay. so as my trip approached i became quite wary and almost changed my booking but due to the deal i got i felt that i could put up with almost anything for the price (i paid $-- a night single occupancy). the front desk staff was quite helpful. as it was late july-early august in dc i was mainly concerned with the room having a functional air conditioner which it did. actually it had two of them a overhead mounted very new one (with remote control even) and an older window mounted one. both blew very cold though the floor near the window was a bit damp from dripping condensation. that didnt affect me but they should fix it before they get some mildew or something. the breakfast was quite generous considering the price of the hotel (bagels cream cheese toast assorted jams cold and hot cereal coffee pastries danish etc.) i filled up and didnt need to eat again until later in the day. the room was tiny but adequate. i was basically on a short sightseeing trip so i knew i wouldnt be spending much time in the room. the bathroom was quite nice though and seemed to have been recently renovated with nice furnishings. my main complaints were: -) tv channels though cable were not coming in clear (very staticy) -) the peephole in the door was mounted the wrong way so you could look into the room from the hallway instead of vice versa. but someone had taped over it on the inside so no one could see in. weird. -) slightly damp mildewy smell of the whole place but not offensive. the pros were: -) excellent price -) good location lots of food nearby interesting neighborhood (seemed quite safe) a whole foods store around the corner and good walking around there. -) adequate room for a short stay -) helpful staff to sum up you are only staying here if you want to save money so please know that it is nothing fancy. but if you want to save your pennies for other fun stuff in dc (eating out taxis museums etc) then who cares if the room isnt that fancy?',not_happy
id47389,' horrible--the worst dump at which ive ever stayed in nyc. trying to save some money was a big mistake. the room was so small you could barely turn around in it. the bed was a trundle--you had to slide the bottom out to have room (barely) for - people to sleep. and with it that way there was literally no room to stand. had booked it for - nights--left after - and lost the cost of the -rd night (more than willing to do so just to get out of that rat-hole.',not_happy
id47390,' stayed at the sofitel from november -rd to -th. great location. the hotel was spotless the staff courteous and accomodating and the room nicely appointed. we will be using this hotel again for our new york weekends.',happy
id47391,' hostess looked a little tired and smiled with difficulty but this hotel is nice quiet and very will located between time square - -th av and central park-macy is',not_happy
id47392,' we enjoyed two nights at this lovely hotel. the rooms were spacious the bed huge and comfortable and the bathroom lovely.it is a great place to stay if you are going to a game at fenway park.staff very friendly and helpful. new oyster bar downstairs is great.',happy
id47393,' my daughter and i planned the trip to d.c. for pleasure (---------------) before her return to college and selected the washington terrace based on the great reviews by former guests. we had a very enjoyable trip however there were several issues i had with the hotel. once we manuevered the directions given and found the hotel the valet staff and the check-in process went smoothly however within a few moments of entering our room (after a - --- hour drive without stopping) we quickly discovered the commode was not working properly. we have had that problem with hotels before so we did not unpack until we had the commode problem fixed and-or were transferred to another room. it took a -nd phone call to inquire about the status of repair-transfer and almost an hour to resolve the problem. while we were waiting on the commode repair-transfer we noticed that the in-room safe was closed (which should always be left open for the next guest to re-program) however it was the maintenance staff person who came to finally fix the commode who had no problem fixing our locked safe situation! in addition i had requested a smoking room but no ashtray was provided. i had to locate another staff person on our floor who eventually provided an ashtray from another room (which he had to clean before handing it over to me). in addition i did notice that there were remaining hairs and some mold in areas around the shower-tub grout areas although the sink area was relatively clean. with the issues presented at this point i was too tired to call these details to the attention of the front desk-management staff to request a more prepared-clean room! while the beds were quite comfortable with ample pillows the bedspreads were worn at the seams the ice bucket handle was broken as was the desk lamp - even despite the claims that the hotel was recently renovated? we ate dinner at the restaurant (-- ria) on the premises the night of our arrival and ordered room service from them as well during our stay because the food was delicious! we would have eaten our meals in the restaurant more often rather than ordering room service but there was no air conditioning in the restaurant throughout our stay. they did try to make it more comfortable by having fans blowing in the dining-bar areas. the location of the hotel met our expectations but i do question the security for - reasons: (-) the maintenance person was able to quickly unlock the room safe; (-) our card keys had to be re-keyed after our -nd night and (-) there was a pizza flyer from pizza movers & calzones slid under our door (all of which i found highly unnerving for a hotel of this caliber). i dont think that i would stay at this hotel again but i would definitely eat at the restaurant (-- ria).',not_happy
id47394,' not the best embassy suites i have stayed at but the location is nice. pros: location clean rooms managers reception cons: rude breakfast staff hot breakfast not served until -:-- thanksgiving day. a lot of people came for the parade which starts at -:--. the food was put out but people were not allowed to take any. the cook seemed to enjoy being loud to people. he did cook great omelette ate day before but like i said he is loud. another con is the fact that the room next to ours left out room service items in the hall. we got to our room around eleven pm and the items were outside their door. even though we got our statement under our door that night which means hotel staff walked right by the items they didnt pick them up. the only other negative is the $-- parking fee. i am a hilton diamonds member and didnt even receive a discount.',not_happy
id47395,' park manor suites is a charming old world hotel. they are in the middle of renovations (which may account for the wide variety in ratings for this property). i travel extensively and was thrilled to have a room that was my own apartment right across the street from balboa park. the location is wonderful there is free parking and the rooms are huge. i do have to admit to having a little deja vu when i walked in; the room reminded me of my grandmother is apartment - but that isnt all bad. it is a comfortable and an environment that feels like home. this hotel is a great value (the westgate in san diego charges $-- per night just for parking!) and the flowers and fountains make it just the place to relax and unwind. breakfast is included and this would also be a great place for families to stay while visiting san diego.',happy
id47396,' unbelievable service! our bar and dining waitress donna was so wonderful we looked forward to having her serve us. ric and shannon our concierges went out of their way to arrange tours help us in so many ways. every employee of the hotel that we encountered was so helpful and friendly. the beds were great- what more can i say- choose the stanford court. the hills are crazy but this is san fran!',happy
id47397,' we enjoyed the location of this hotel with a very city feeling yet fresh sophisticated and upscale. the personel and service at the front desk during check in was very helpful in making dinner reservations and getting tickets for a broadway show at the last minute on our last night on the east coast. we liked our room with a bath large and spacious and especially the afternoon light in the bedroom. all the extra amenities were a surprise. the bar area was relaxed and comfortable and a little dark for us. the italian restaurant had a stylish design and the food was delicious. the dining area with its bar seemed very popular. we asked for a table away from the bar which was quieter and we enjoyed looking out the window at the city view. the staff at the entrance were very welcoming and helpful. enjoyed the boutique size and more intimate feel of the hotel.',happy
id47398,' good base for central new york no coffee or tea making facilities in room we stayed for two nights and it served its purpose basic el cheapo rooms but good location',not_happy
id47399,' customer service was excellent. the location was walking distance to broadway shows rockefeller center and the center of times square. we had a queen room and the kids had a room with two singles. the beds were to die for...very comfy...and the rooms were very spacious considering it was ny. we stayed on the --th floor so there was no noise to interrupt our sleep...not sure about the lower levels. the fitness center had both cardio and strength training equipment enough to get in a good workout. the rooms were very clean and the bathrooms were spotless with great lighting and plenty of hot water and good water pressure. the only problem was waiting for our bags after check in...we wished we would have just brought them up ourselves. also room services was in my opinion was outrageously priced even for ny standards in my opinion though i do have to say the burger was tasty when we were tired of venturing out in the cold and just wanted to hang in the room. we did lock ourselves out and had to call for assistance from the kids room...they were up there with a key in mere minutes! very impressive.',happy
id47400,' i had previously used the hotel once for business but this time we stayed as a family (my wife me and our teenage son). we booked a junior suite with a roll- in bed which proved perfect. a great location for everything manhattan and perfect for our --day stay. the restaurant is good for breakfast and dinner whether in the maze restaurant or bar snacks. staff friendly. to make it a -* rating in-room tea-coffee facilities would be a big bonus especailly given the cost of room service. woild we book again though? yes undoubtedly',happy
id47401,' this is a nice hotel right in the centre of town! rooms are ok however our bathroom was not cleaned that good which is off putting but the rest of the room was fine. rooms are on the small side and it is very noisy at night with garbage collectors and loud traffic noise. the bed was pretty comfy and the in room service was fine. the guy at the front desk albert was great though he actually came to our room to assist us with our room phone. if you can cope with all this the location is awesome!',not_happy
id47402,' my family and two other familes that we spent spring break with decided to go caribean cove. all of us really enjoyed it. it was a little crowded but not to bad. what do you expect for spring break? there is something for everyone to do there. gift shop arcade snack shop etc. all the kids got a temporary air brushed tatoo that is waterproof. there is - water slides a lazy river - hot tubs - swimming pools. the room was decent. the only complaint we had was the service was terrible at the restaurant there. we went only because the - kids we had ate free. next time we will walk across the street to the longhorn. i would recommend this place to anyone.',happy
id47403,' the hotel was built in the ----s and renovated recently in boutique style. it is situated in the university district - which is very handy if youre visiting the university but the district isnt interesting enough to be a destination in its own right. the rooms (i stayed in two) were ok. beds comfortable and free wifi. toilet flush mechanism in one room iffy - constant refilling and not fixed during my stay. the breakfast was served in the basement bar-cafe. this room was dark and lacked air con. even on damp april days it was very hot. and the service was extraordinarily slow. not ideal for breakfast. this was true on the - mornings i had breakfast here. by day - i was wondering why i came back. a reasonable hotel but not somewhere to stay unless you have to be in this area.',not_happy
id47404,' stay here recently with the family. the palomar staff could not be nicer; rooms were well appointed and kept in great shape. the location is very convenient - within walking distance of westwood close to beverly hills just a stone is throw away from both the san diego and santa monica freeways. free wi-fi; loved the wine hour from ---; ice tea and cold water provided all day in the lobby plus coffee and tea each morning. nice pool which is small but relaxing. the $-- per day charge for valet (only) parking is a bit exorbitant though. however we would definitely stay here again and is now our go to hotel in l.a.',happy
id47405,' the staff is awesome. the location a block from the heart of hollywood blvd is awesome. staying here provides the ability to get into magic castle which we did and thoroughly enjoyed. also i forgot my coat which magic castle requires which i realized ~-- minutes before we wanted to arrive. magic castle hotel staff to the rescue! they have some loaners! parking is underground so secure but dont bring your lifted suburban. the walls are a little thin so sounds from other rooms carry. there were some minor issues with the room like difficulty tweaking a-c to get cold air and small scuffs on walls but these are so minor they dont detract from the otherwise excellent experience.',happy
id47406,' we stayed here for four nights and had a fantastic river view from our corner room on the -- floor !!! we could easily walk to all the sights millen.park navy pier mag.mile etc and we took the metro (-- mins. walk) to wrigley field a rental car wasnt necessary. the hotel was clean and modern with very large rooms and the staff were very friendley and proffessionel . we definetley recommend this hotel and hopefully we will stay there again.',happy
id47407,' we stayed at the coutryard on ontario st. in downtown chicago for - nights this past weekend and had a great time! the location is close to everything we wanted to do and the magnificent mile is - blocks away! we were able to check in early and also were able to stay in our room late on check out day which meant a lot traveling later in the day with a child. everyone was so nice and helpful at the front desk and the door. our room was very nice--clean comfortable--a bit small for - women and - children but we werent there for the room! my only problem was with the restaurant--we ordered room service and it cost a fortune. they delived it to our room and the pancakes were burnt to a crisp on the underside--the top looked fine! neither child would touch them so i called and asked for a refund which they happily did! the pool was fantastic--the girls went in - seperate times and had a blast! i would definetly suggest some more seating--it got busy on friday night. my friend used the work out room and said it was very good. i know we would stay here again and i recommend you give it a try!',happy
id47408,' im a marriott member and have never been as disappointed with a marriott hotel as i am with this one. very small rooms elevators can not keep up with a full house bed-pillows not near as comfortable as the other marriott family hotel beds. just walked up -- floors of stairs due to the elevator lack thereof. never got to see the roof bar due to the ridiculous line from the public visiting the bar which has one elevator strictly for the rooftop and causing havoc for the rest of the hotel. from what ive been told by the staff there is a beautiful view. hmmm. the only positive is that the staff is accommodating it is very close to time square the port authority and some great eating establishments. if you are traveling alone this may be a good hotel but those traveling with teenagers this wasnt the best one out there.',not_happy
id47409,' stayed here on our recent trip to san fran and loved our room and location. first the bad: we got there at -- noon for an early check in and was offered an upgrade for $-- per night. i thought this was okay considering it would be a nicer room. went to the --nd floor and was left unimpressed. when i went downstairs to tell the hotel we were not interested and would take a regular room the attitude changed immediately and we were told there were no rooms available until -pm and to come back then. so the attitude sucked but did not dampen my spirits as i was not going to be in the room anyway. so on we went and left our bags at the hotel. the good: when we came back we were greeted warmly and had a different person check us in. she immediatley upgraded us from a -th floor to --th floor room with a city view. no charge either! view was amazing. huge windows and view of the bay bridge and city view to the water. the room was very standard for a westin but was clean and very big. those that say the rooms were small must not have stayed in many san fran hotels before. this was large for san fran standards. great bathroom and amenities free water daily and a great experience overall. concierge was helpful when needed and the bar actually poured a stiff drink also a perfect location to hit up anywhere you want to go. would stay here again for sure.',happy
id47410,' i get to nyc at least once a year and have stayed at the milford plaza several times. yes the hotel is old. yes the hotel is in the process of renovation. however our room was clean and the staff was friendly. you cannot beat the price and the location of this hotel! my travel partner and myself read some of the reviews prior to our visit and was surprised at the negative responses. every time we have stayed here it is been a positive weekend in the city. im really looking forward to next years trip to see how the remodeling is going at the milford.',happy
id47411,' stayed at the helix for - night with a friend who was visiting from out of town. the staff here is super friendly and upbeat jay at the front desk was very helpful. we both loved the wine hour this is not something you find at an average hotel people! rooms are spacious and beds are really comfortable. nice location with whole foods and starbucks and many restaurants less than a block away. wifi is free to kimpton in touch members which is free to sign up for and i did ahead of time. (i must add that i stayed at the grand hyatt the rest of the week for a conference and they wanted to charge $--.-- a day for wifi which i find ridiculous considering the price of the rooms there!) a wonderful experience at the helix and look forward to my next stay!',happy
id47412,' my friend her parents and i wanted to be able to go to new york and have a good time but when we all saw this hotel we knew what a dump it was. just that the fact that there is a piece of paper taped to the door to tell you that this is a hotel should give you an idea about how bad it really is...no room screws for sink handles clogged bathtub drain. the tv didnt work there was no vcr you could hear everything that was going on in the rooms around you. the elevator smelled horrible and the curtains didnt even keep out the light. lastly there were no dressers just hangers and hooks that is it! yes the hotel is located close to times square but is it worth it to stay somewhere that is totally disgusting just to be close to times square?',not_happy
id47413,' we have stayed at this hotel - times and while it is not luxurious it is clean and nice. it also is part of the galleria so it is great to be able to shop and drop off your bags to your room. it is farily easy to get in and out of the hotel and close to lots of restaurants. if you want real luxury try the four seasons the st. regis or hotel zsa zsa. but for a comfortable visit to the galleria area this westin is just fine.',not_happy
id47414,' cleanliness: hotel common areas were all very well kept. location: hotel is within walking distance to all downtown indianapolis restaurants and attractions (e.g. the soldiers and sailors monument in ---- etc.). rooms: our room was very nice. we stayed in a corner suite. service: hotel had two very nice restaurant-bar areas for guest to dine and have drinks. value: i think our rate was $---.-- per night. we were in-town during the fdic show which is one of their busiest weeks. sleep quality: excellent.',happy
id47415,' this place is awesome great staff great rooms and great vibe. the only thing was that the blinds were a little dusty but they are white i can only imagine how impossible it is for them to keep them clean. the bathrooms in the corner rooms are amazing!!! this is a boutique hotel and other reviewers i think forget that. go stay at the marriott in palm springs if you want a large room a giant pool and grass for your dog. or maybe pay more for a large room? you are in downtown san diego what do you expect?',happy
id47416,' like all the peninsula hotels this is a beautiful property with an outstanding staff. the location makes for a great spot for either business or leisure travel.',happy
id47417,' was to check in march -th for a one night stay with my husband and sister and brother in-law we booked the - dble bed executive suite. on the -rd i called to state i never recieved my email notification and the woman on the phone said we have you booked for the executive suite and the parlor room i said we didnt book a parlor suite and was unsure why that was on there told her we only wanted the - dble bed executive suite and she said she would cancel that and send email confirmation for my booked room. i recieved the email shortyly after stating i had booked the - dble bed room. when arriving at the hotel we were informed that our reservations were cancelled they would take care of it. after getting our room keys we found out that we had a parlor room with a sleeper sofa and another suite with one bed. my sister ended up sleeping on a chaise lounge and my brother in law slept on the springy reclining the wrong way sleeper sofa. upon check out the front desk only took off $-- from our overly priced room even though we didnt get any good sleep and they messed everything off and just getting that $-- off took a lot of bantering with the front desk and supervisor. after the supervisor said she would knock $-- off the price the front desk added $-- to the bill and if i hadnt calculated the totals in my head i would have ended up paying more than the original price. also when ordering drinks from room service we asked for a rum and coke and a malibu and pineapple only to recieve pineapple in one cup and malibu in the other and no rum and coke at all. overall i would say stay at a check hotel at least you will get friendly service and a room with - bed!',not_happy
id47418,' my girlfriend and i spent a night here in november and loved the accommodations and staff. we had a fantastic local drink with steven who told us some great history of the town and stories of the ghosts that haunt the inn. the front desk staff dorian and david were awesome as well. they were extremely personable and knowledgeable about the area attractions directing us to a great place for dinner and another great place to get drinks and snacks. overall the inn was awesome and i look forward to my next trip to baltimore where we can stay here again.',happy
id47419,' the remodeled rooms at this location are really nice for a motel -. so just stay in your room and lock the door because the rest of the experience isnt great. the front desk clerk was completely overwhelmed and there was a line of people waiting for rooms to be cleaned so that we could check in. there is a strip joint next door and the hotel shuttle only runs - --- so if you have an early flight like i did you need to call a cab. it is ok for an airport layover.',not_happy
id47420,' this new hotel is spotless the beds are super comfortable the rooms on the large size for new york and it is very conveniently located between mid and downtown around the corner from the subway. we loved the bar the food was excellent at the restaurant (a steak place named rare) and the staff couldnt have been nicer -- concierge door staff to grab taxis for you turn down service etc). there is a small gym but no spa. there is also a roof bar (we didnt get to see this but judging from reports it is a great view.) would definitely stay here again.',happy
id47421,' clean room very comfortable needs small attention to detail in rooms. awesome views of downtown dallas!',not_happy
id47422,' i wrote a review on travelocity that surprisingly did not show up. hmmmm... we arrived around --:-- pm on sunday and was told to check back in -- min for our rooms. no problem. went to their dining room and had lunch came back - still no room. the staff stated that we needed to come back in another hour as check in wasnt until - pm and we were early . ??? what? unfortunatley we did not have a vehicle and unbeknownst to us buses and shuttles are not allowed on the island in order to control traffic. we were basically stuck to hang out in the lobby. we had my older mother and two children who were very tired and just wanted to get to our rooms. to make a long story short they did not have our rooms until - pm. - hours later!! other guests continued to come in and get their rooms. no apology other than they continued to say we checked in too early!! we were disgusted with the reservation mgr as she never apologized and when we questioned why other guests that were coming in after we were she once again spouted check in isnt until - pm . in addition i had called a month prior to our visit and requested that we were women traveling alone with our senior mother and asked that we be placed close together. we got there and of course this was not the case. they were unable to accomodate us with this small request as well. the rooms are dated and the accomodations are limited. if you do not have a vehicle i would not recommend this location. let is be honest...i do not recommend this hotel to anyone.',not_happy
id47423,' i trusted this hotel because of it is thoughtful rooms . they are supposed to be completely cleaned with non-toxic cleaners alarms on doors bumpers on corners free of the usual allergens. my son is autistic and very ill. his allergies are a systemic nightmare for him. we had stayed once before in the larger building and liked it. this time we were put in --- by the pool. common sense should have kicked in and told me there would be a mold problem there. the room was horrible looking the hot water did not work and maid didnt show up till the second day when i complained about it. my son was getting sicker and broke out in a rash across his neck shoulders and the side of his face he had been sleeping on. when i had everything packed to leave i pulled back the bed to check for anything left behind and almost fainted. there were dozens of old dead bugs gum layers of caked dust and hair all right under my son is nose. it was the most disgusting thing i had ever seen in my life. i called the front desk and told them to get to the room immediately. they came and they freaked out. i told them at a minimum i did not want to see a penny on my card and they have taken the charges off but my son matthew had to be put back on steroids because of this. i am so upset about their careless disregard for our kids illnesses that they would promote autism awareness say their employees have been trained and their hotel is green . the only thing green here is the mold.',not_happy
id47424,' i stayed here with two other friends for a conference at the moscone center for - nights. it was fine the room was a little small but nothing to really complain about. the carpet was a little stained and the room could have used some updating but we only returned to the room at night to sleep. the bathroom was large and newly renovated although the sink was kind of silly we all had to go on our tippy toes to brush our teeth it was really high up and we are average height. the location was perfect -- seconds to the bart station right on powell by all the shops restaurants and everything. the lobby was clean and elegant. they had free breakfast but since i dont eat sugar i was disappointed they only had pastries instead of bagels or fruit or some kind of alternative - i ended up buying oatmeal every morning for breakfast at the deli inside the hotel lobby. they also let me print my paper and some other documents for free and had free internet something that the fancier hotels dont have. i would definitely stay here again considering the price and location!',happy
id47425,' appaling desperate overrated take your pick after reading previous reviews i was expecting so much more and was bitterly dissapointed! the rooms were small the bathrooms even smaller and enough loose wall-paper hanging off the walls to re-do your own living room if you so decide to peel it off! after complaining about the state of the room we were offered another with no great change in overall apperance! however dissapointing the lodgings it was the blassez attitude of the staff that did it for me and my girlfriend who arriving after a long distance flight on her own wasnt even allowed check in her bags let alone her self without my credit card this despite being told twice that it wouldnt be a problem! then on departure to new york for a few dayson the friday morning returning i might add on the sunday night( the room was already prepaid unfortunatly) we were informed that they would not hold our suitcases longer than midnight that night unlike other hotels who will go out of there way to get return business the boston omni parker is trading on an old name and old reputation which quite frankly like the decor needs a much over due makeover!!! look elsewhere for accomodation in boston because there is much better out there!',not_happy
id47426,' see above....the review is written in the title box.',happy
id47427,' this hotel is definitely geared toward the younger crowd. im sure if i were much younger my rating would be higher. it was not for the business traveler family or anyone over --. the staff is not friendly. it is decorated in what could be considered --s chic but it was ultimately just uncomfortable. the beds are on platforms on the floor. the colors are drab gray and white. it takes an act of congress to get to the rooftop bar. it was very disconcerting to think what may have happened in my room with prior guests! i personally would never stay here again and probably would not stay at any of the other standard properties based solely on this experience.',not_happy
id47428,' really enjoyed my stay here. it was nice and clean and quiet. excellent proximity to lax without the noise that is sometimes experienced at airport hotels. fabulous wine and cheese party for guests the evening that i was there. only problem: only valet parking was available and i hate valet. i parked off site which was a bit of a pain',happy
id47429,' i was very impressed with the opulence of the hotel. everything was first rate and the personal service and hospitality were exceptional. i stayed there for - nights the food in the hotel is exquisite i quickly became addicted to the rooftop lemon drops served at the terrace. the laundry service was divine our clothes came back quickly and underpinnings came back practically gift wrapped. the consierge booked all my tours and tickets for me the hotel car took me where i wanted to go . this hotel is absolute grace and elegance. i will forever be spoiled. i was also very impressed with the bee hives they have on the roof and their roof top honey. i really love how they have worked sustainability in to day to day operations.',happy
id47430,' i wanted to say wow the biltmore i was told is -- acres and every inch of it was beautiful. it was well maintained for a resort built in the ---- is. i felt first class all the way. the staff was helpful and freindly. the pools were beautiful. this is where im going back to for my aniversary. the gardens picture perfect thanks for such a wonderful stay.',happy
id47431,' that is the best way to describe this hotel. youre fooled by the lobby into thinking youve just checked yourself into a pretty decent hotel. well im here to tell you to run. run fast. but not down the loooong hallways that lead to the rooms which are reminiscent of bad ---- is horror films - complete with the faded orange paisley-ish carpet and all. once we reached our room the horror show didnt end unfortunately. the curtains crumbling walls dirty ironing board paper thin walls falling-apart bar and poorly renovated shower worked in unison to give us the authentic feeling of being in the horror film we didnt sign up for. check-in at your own risk...',not_happy
id47432,' beautiful rooms- try junior suite specials with a good view on the water. very friendly staff and above all extremely good food- miel restaurant is sfinetely a place you should visit. rooms top notch modern and clean.',happy
id47433,' this hotel was extremently comfortable and convenient to the beautiful marketplace. free parking offered a full delicious breakfast. the pool was very nice and all of the staff were excellent and helpful. the marketplace was only a few blocks within walking distance (approx. -----min).',happy
id47434,' the hotel itself is nice and fairly new. the rooms are average in size with a refrigerator that is slightlly cool not cold. the rooms do not have a microwave there is a fee for the internet and for the bottled water that is on the dresser in a standard room. the beds are extremely hard. i like a firm bed but these beds are like a rock! the front desk staff are immature and inexperienced. there are better hotels.',not_happy
id47435,' they picked us up promptly at the ariport. quick check in with those yummy cookies. nice suite- simple and accomodating. great breakfast with meat something for everyone. nice pool and outside graden style meeting areas. close to attaractions bus and rail. staff was very professional and thoughtful',happy
id47436,' checked in online today and went to use kiosk as instructed when i arrived. kiosk then said to see desk agent. he was nice helpful and joked the kiosk rejected me because i tried to use a marriott visa as my card. turns out i should have stayed at the courtyard by marriott down the street... room small but a nice view on the --th floor. that is where the good ends. fridge in room was left over from previous guest and had half consumed sushi and orange juice in it. bathroom is decorated with one inch square glass tiles around perimeter. they have been allowed to mold so badly in tub area that they are bowed away from the wall. i pushed one back in and the entire tile fell into the tub. how is something like this unnoticed? the sheets have holes and are stained. the tv remote seems to have been bathed in chocolate or some other grime. i gave it soapy bath and it is happier now. road noise from balcony sliding door is an issue here if you do not have a white noise machine. the folks at hyatt corporate would have a heart attack if they knew what was considered acceptable here.',not_happy
id47437,' we stayed here to be near to a metro to get to a dodgers game and it was convenient for this purpose. room was the standard motel room and kept clean if a little worn. the local area was ok but a bit shady ie: people offering us fake id’s as we walked down the street! there is a mcdonalds and some taco places close by and a bakery-coffee shop across the street. we also walked to downtown l.a but this was quite a walk – not recommended! the free wifi worked fine in the room despite us not being close to the office. the room had hbo as promised unlike some other places – if that’s important to you! coffee and tea were served in the mornings but we literally got there - mins after the allotted time and it had been put away – its apparently not available all day and there is no coffee maker in the room which seemed a bit mean compared to other motels we have stayed at in the u.s ie days inn sleep inn super - etc etc.. also as we were checking out at --am - the allotted check out time - my fiance had just dropped the key in to the office and as he walked across the car park the manager then telephoned the room asking me to leave the room which we felt was a little bit rude and uncalled for! i was just packing the car so we were clearly leaving! this motel is fine if you need to be close to a metro as we did but we much preferred the hollywood side of l.a which we had stayed in earlier in our trip. we stayed on melrose avenue at the hollywood historic hotel and as well as preferring the area that hotel was much nicer too for a similar price. as an aside we used the dodgers express to get to the game and were so amazed at its efficiency! definitely a good way to avoid driving hassle-parking fees.',not_happy
id47438,' my sister and i stayed here for two nights in mid-june in one of the rooms with bunk beds. i had previously lived in nyc and knew that finding a nice hotel for a decent price would be tough. discovering the pod hotel however was perfect. it has a fun-funky decor. we had a room without a bathroom so used the shared one which made me a little nervous. my fears were for nothing!! the bathrooms were always clean never a wait and they have the most amazing shower heads. we went in expecting the rooms to be small so it was no shock when we got there. for the amount of time you spend in the room it is not a big deal. the small flat-panel televisions with each bed were great to lay in at night and fall asleep watching. i would most definitely stay here again and recommend it to anyone looking for a nice place for a good prie.',happy
id47439,' we stayed with our youth choir of -- persons for - nights at the stratford. the staff was very helpful & courteous. rooms are small but were clean. great location near bart muni cable cars and all other public transportation. lots of affordable places to eat in the area. the breakfast provided was small but acceptable. the only small drawback to the hotel is the one small slow elevator but you can work around it.',happy
id47440,' we visited on the weekend and stayed in a pullman car room. my little boys thought it was great! everything at the hotel was train-themed...even the decorations on the christmas tree! there were twenty-some pullman car rooms; two rooms for each train car with a door at each end. we were in one of the louis armstrong rooms which had two double beds. we are a family of five but they arent able to put a trundle bed in the pullman car rooms because they are so narrow. so we brought along our twin-sized air mattress and there was barely enough room on the floor for it after we pushed the chairs aside. we could hear a train rumble by from time to time at night but it was significantly less bothersome than my husband is snoring. we took advantage of the indoor pool when it first opened on sunday morning and there were quite a few other people there waiting to swim too. pool hours are -am - --pm so if you plan to be sleeping during those hours you may want to avoid the pool-view rooms. the pool may not be so busy on weekdays though assuming there are more business travelers during the week. the hotel was in a nice location downtown which was quite lively saturday evening. we walked two blocks to eat dinner at the old spaghetti factory and it was dark when we walked back to the hotel. the area was well-lit and full of people so we were not concerned walking there with the kids at night. this is not a luxury hotel and much of it looked like it could use some fixing up. there was a surprising amount of silt at the bottom of the hot tub (when it first opened in the morning)...like you would expect at a beach-front resort where people track sand in. one of the chairs in our room had a large cigarette burn in the arm and everything could have used a fresh coat of paint. but we are not typically luxury hotel people and we didnt pay a luxuyr rate so we felt everything was good enough.',not_happy
id47441,' i dont usually stay in hotels in nyc because i usually stay at my friend is apartment. but i needed a room for one night because of some scheduling conflicts. i got a great deal on this room and the location was ideal just a few blocks from penn station. the staff was great. i got there around noon and they were able to let me check in right away. i had to very quickly get back to penn station to take a train to long island so i was most grateful to them. the room was nice clean and comfortable. i dont recall there being any sort of street noise. i believe all holiday inn expresses have free internet and breakfast which makes for a great bargain. if for some reason i again find myself needing a room in nyc i will certainly consider this hotel again.',happy
id47442,' we booked a room on the club level at the sheraton prior to our alaskan cruise. the room cost us slightly under $-----a good rate for seattle. with the club level room came a wonderful breakfast with fresh local fruit caprese and pastries. the evening buffet was our nightly meal. it was light--vegetables local cheeses olives nuts and two hot items--but really good. the location of the hotel is super. we got a two day pass on a gray line hop on hop off bus which stopped a block from the hotel. it stopped at all major attractions and saved us from walking the many hills in seattle. our bed was to die for --just perfect! our room was large and comfortable. we can recommend the sheraton with no reservations!',happy
id47443,' i recently stayed at the marina inn and suites on business and wow what a great experience it was. i was in town on business for the human resources convention. the convenience and location of the property to the convention center was great. i have been in many many hotels and want to commend john the manager he was absolutely fantastic from the moment of my check in to my check out. when i arrived the office was full of people and the phone was ringing repeatedly and it never stressed him or at least he didnt show it. he was able to handle it smoothly and professionally with no problems i was very impressed. i could see him running a - star hotel. he is a major asset to that company. if i was to own a company i definitely would build it around him knowing how successful he would make my company. now on to the hotel itself convenience to the convention center with in - mile airport with in - mile little italy old town sea port village beautiful harbor drive there is a lot more to the area than just the zoo and sea world. the beautiful view of the harbor with the palm trees and sunset was worth every penny. the short distance to balboa park. i definitely recommend this hotel to anyone looking for a convenient located hotel and will definitely return with my family to stay there again. thank you marina inn for the awesome service and a fantastic stay.',happy
id47444,' friendly and helpful concierge staff however this is not a - star hotel. first of all the hallway looked like it hadnt been vacuumed in months. it was filthy and disgusting to walk on. there is not enough sound proofing so it was very noisy. you can hear voices from other rooms easily and doors slamming at all hours of the night. the most disturbing occurence was the fact that we requested a nonsmoking room yet there were strong smoke scents coming from somewhere and our room wreaked of cigarette smoke. my eyes were burning horribly from the smoke in the middle of the night so we had to move rooms. there were only slight and unmeaningful verbal apologies but for a - star hotel they should have accomodated us pleasurably for everything we put up with. very dissappointing. we will never stay here again.',not_happy
id47445,' perfect place to do nothing but relax. spotless. breakfast good. pool and hot tub. it is secluded so if you are in need of action you have to drive a few miles. they have a small menu at outside dining and also dinner available. we will be back.',happy
id47446,' my husband and i stayed at the waldorf in june celebrating our anniversary. what a place! walking into the lobby you feel as if you are stepping back in time...in a good way! the decor is fabulous and the staff could not have been friendlier. as luck would have it we arrived on the night of some high school prom! young people in gowns and tuxes. it was magical although a bit crowded in the lobby. but who cares...it is the waldorf. checking in we were not able to be upgraded that night as they were sold out but we were assured that an upgrade would be available the next day. my husband is a hilton diamond vip member so we usually get treated well! exhausted from travel we didnt mind and got a lovely room although small it was more than adequate - all marble in the bath beautiful dark wood furniture. we went down to breakfast in the a.m. and out to the streets and upon our return our luggage was transferred to the promised upgraded room. it was beautiful and roomy with a wonderful view of the chrysler building. we couldnt have been happier. we dined at oscar is and although quite expensive the food was fantastic as were the martini is! if i have a complaint at all it was on the prices for room service. we decided to bite the bullet and order a hamburger and two beers and the bill came to forty some-odd dollars!! outrageous even for the waldorf. not to mention two martini is in the bar came to $---plus gratuity. but i guess that is just new york at it is finest! you gotta love the place. id go back in a heartbeat and we plan to this year. if you like glitz and sparkles dont stay here. if you like ambiance and history and to use your imagination as to all the fabulous people in history who have stayed here then the waldorf is your place!',happy
id47447,' this is a very nice hotel. check in was good. beds didnt sleep too comfortable for me but it is a good quality in a good location and not far from the riverwalk. i would stay here again. we were in town to visit the guadalupe and take advantage of tubbing in new braunfels. we had a great time.',happy
id47448,' wonderful hotel awesome staff and great location.',happy
id47449,' i stayed in ---- and it is by far the worst hotel ive ever been .. good location but that is it !! i mean i prefer to pay --- bucks more and stay in a nicer hotel ....... we had to buy a new set of towels and sheets very very disgusting place .. didnt like it at all !!',not_happy
id47450,' stayed at this hotel for the thanksgiving weekend in nov ----. we are hilton honors members and we were very with picking this location versus the others in union sq and close to fisherman’s wharf. the hotel is clean and the staff is friendly and helpful. we were able to use the executive lounge and it was a very good one. good offering of snacks and a good breakfast as well. the location is well situated in that it is easy to get to buses that can take you to fisherman’s wharf and other locations. fisherman’s wharf itself is a long walk however since we like walking were able to do it in about half an hour. if you want to use the bus bus -- will take you close to the wharf. you can get on to the bus on one of the stops on stockton rd. (perhaps three blocks from the hotel). within a very walkable distance is north beach which has tons of italian bars cafes and restaurants. also not to mentioned chinatown right at the door step of the hotel. a great place for dim sum is the great eastern restaurant. be prepared for a bit of a wait. it can get confusing picking one among so many offerings in chinatown! the other useful line is bu s -- which will take you to the haight ashbury neighborhood. walk a few blocks up to geary st. to catch this bus.',happy
id47451,' i loved the bowery and also the maritime and i was excited to stay here. i stayed in a captain is room. it was a profound disappointment. there were quite a few things i didnt like: - the window to the room are prison sized - the mattress is uncomfortable - the power off thing makes it very uncomfortable in the room on a hot day. - the housekeeping staff gave me - shampoos but no shower gel. when i asked for that to be fixed i was brought up - conditioners. okay.... - the tv signal seemed really off. not that i spend much time watching tv in ny but it was kind of annoying. - the bar downstairs was closed for a private party. apparently this happens often. also there arent always cabs outside as the hotel is pretty out of the way.',not_happy
id47452,' sanctuary was fabulous from the first moment to the last. my husband and i spent two nights there last week while we were celebrating our twenty fifth anniversary. the hotel had a bottle of champagne in the room when we arrived. we asked for a dinner recommendation and instead of a simple recommendation the concierge put together a wonderful evening for us starting with drinks at a speakeasy in the west village (little branch which we had to find by virtue of the photo of the door that he showed us on his ipad - a very fun experience) dinner at a wonderful restaurant (commerce - see review) and a little jazz to cap off the evening. he walked us through our itinerary in the hotel is comfortable bar where they make a mean cucumber martini. the hotel has a funky vibe in the public spaces and the rooms. ours was very comfortable with interesting design details. it was a little small but had a king bed a real find for the price in ny. the staff was all extremely pleasant and went that extra step to make sure they had thoroughly answered our questions or met our needs. well definitely go back.',happy
id47453,' every time i spotted a hotel employee they were always smiling. it is clear that they enjoy making their guests . check-in was easy and quick. it seems as though they dont treat their priceline customers different than any of their other customers (which is a good thing!) being on the north end of the loop the location was great. it was steps away from michigan avenue and a couple of blocks away from state street. the view from the room was grand facing the wrigley building and tribune tower. the bed was very comfortable. there was actually a bathtub in the bathroom which comes in handy after a long day of walking around. the lobby was both busy and beautiful. there was a great selection of food inside the hotel. it is reminiscent of a vegas hotel (sans casino). i will definitely stay here again when i visit chicago. at their price range hyantt regency definitely goes above and beyond of what is expected from them.',happy
id47454,' stayed two nights this past weekend and wish we were still there! amazing service starting with katie emailing before we arrived and actually replying with a personal note when i said it was my birthday trip! it was a very easy location to get to from the subway and when we arrived for checkin gavin was supernice and patient with our silly requests. the double double room was great very comfortable. and when we came back from our first outing there was a handwritten note from katie and birthday treats. i would absolutely go back to this property and thank you all so much! my friend and i had a wonderful time.',happy
id47455,' we stayed one night while having an auto repaired. parking space was abundant. the desk crew was very helpful. the room was spotlessly clean including the bath. the appointments were either new or very well maintained. we had a spot of difficulty connecting with the complimentary high speed internet and the assistant manager contacted the isp to put it right. turned out this hotel requires your network connection be set to find dns automatically whereas in all other hotels weve successfully used opendns. not the hotel is fault it is a quirk of the isp. a cracker barrel restaurant immediately next door provided dinner. breakfast the next morning was a most pleasant surprise in that amanda and larry proved most cheerful and friendly and practically fell all over themselves to provide good service. except for the minor glitch of the internet access which was arguably our own fault we cant imagine a better hotel experience. we would definitely return.',happy
id47456,' eilan is a very nice facility. brand new and high end fixtures and the rooms are well outfitted. the business center and fitness room are slightly above average and the room service is catered by sustino (sp?) the on site restaurant which is nice. eilan passes my litmus test for a good hotel: good wifi and a complimentary robe... the staff is friendly accommodating and very professional. the eilan location however is slightly isolated. i suspect that they had hoped for the grounds to be better developed which has not yet happened. also i do not know if eilan qualifies as a resort but it definitely is a nice hotel in a city with few comparable options...',happy
id47457,' what i liked most about the days inn inner harbor was the friendliness of the staff. this started with the front-desk manager who was absolutely trying to make my stay a pleasant one. i felt appreciated and welcome as a guest. you cant really say that for a lot of hotels these days. all other staff members i came in contact with were helpful and polite. my room was very spacious and comfortable it had everything i needed including free wi-fi that also worked. the fitness center was pretty basic but the treadmill worked great and i was able to get my work out in for the day. i also had breakfast (not included in my rate) and it was good and i didnt have to wait too long for it. i liked that they had complimentary copies of usa today to read while waiting for the food. all in all i would stay at this hotel again and i can recommend it to anyone who is looking for a clean comfortable place to spend the night close to inner harbor.',happy
id47458,' nice location near the river walk and river center mall. book on expedia or other site the room cost me one hundred dollars more. i had to pay for internet. other than that nice hotel with great view',happy
id47459,' i already had fallen in love with the madera when i first stayed there in october -- and have been back twice since. i love the rooms the friendlyness of the staff and the general quirkyness of the kimpton brand which sets this hotel apart. this time was special however since i stayed during the great blizzard of ----. the team of the hotel went out of their way to accommodate guests and the manager immediately made sure that guests were given any help they required. also things like the free wine tasting-free coffee were extended a free movie offered during the weekend in recognition that there might not be much else to do and if it had not been for the snow nobody would have noticed that washington had ground to a halt outside. me and my colleagues were very grateful for the attention and care taken of us. so a big thanks to the hotel staff and i look forward to my next stay there.',happy
id47460,' we have a big family of - and found this hotel to have a suite larger enough to accomodate everyone. our son asked if this was an apartment it was so large. the - bedroom suite with - double beds separate family room with pullout sofa and roll-away bed was augmented by a full kitchen. the maid runs the dishwasher everyday and the free popcorn was a hit with the kids. the hotel is very close to the water taxi station and a reasonable distance to the inner harbor. we reserved the water taxi for the days we visited the more distant destinations such as fort mchenry and the science center. the other - days we hoofed it. if you stay monday thru thursday they offer a complimentary dinner. we had no intentions of making use of this until the last day when everyone was so tired we did not want to venture out for dinner. we all found the complimentary dinner to be quite nice. bottled beer and a caraf of wines complimented the meal. it is self serve but the staff does a nice job keeping the area clean and well stocked. we used travelocity and booked the room a month in advance for what seemed to be a high rate (but less than the hotel site). one of our children was sick the night before so we changed the dates of our stay back by - day and the rates dropped by about $--- over the - nights. go figure. i guess if they are not booked up they will drop rates rather than go empty. a strategy you might want to consider.',happy
id47461,' ask for room in back to avoid street noise. parking can be difficult but if you come in late evening there is on street parking for free until - am. no restaurant but you can access starbucks from lobby. plenty of towels in bathroom for price great value. this was ourthird stay here and will come back. compared to other hotels in this area definitely the best value for what you get.',not_happy
id47462,' was a little worried after reading some reviews but was pleasantly surprised. easy walk from penn station. staff was welcoming and allowed for early check in. room was small but clean neat and well organized to maximize space. bedding and bathroom were fine(very hot water so be careful). toileteries include shower gel shampoo and shower cap but no moisturizer or hair conditioner. concerned that our room was right next to the elevator but other guests were relatively quite and noise was not an issue. there will be street construction outside until june so inside rooms might be quieter but street construction only noted on one day. rooms are very warm. climate control during summer maybe an issue. staff was very attentive when asked about problems with the door lock and tv. desk staff appear to multilinqual and easily switched between languages.',happy
id47463,' the w - city center is a very nice hotel. the location is easy to reach from cta it is convenient to downtown businesses and there are plenty of restaurants bars etc. nearby to keep you busy. the rooms are gigantic and easily are the biggest ive seen in a non-suite hotel. i find that there are two types of w is. the first type is an upscale hotel with a club feel and the second type is an upscale club that seems to double as a hotel. this hotel is definitely the second type. that is not necessarily good or bad as everyone has his or her own preference but fyi.',happy
id47464,' was in chicago for a conference and stayed at the ritz. from the initial greeting to the very friendly relaxed and attentive front desk attendant everything was first class. the room is are very well appointed modern (recent renovation to the entire hotel) and the service was excellent. great location to access the city and a wonderful place to return to at the end of the day. the beds are fantastic as well and the view was beautiful. worth the money would highly recommend the ritz water tower place.',happy
id47465,' this was a lovely place to stay the service was good in all areas the staff at reception concierge room service and housekeepingwere all outstanding. the restaurants were top quality . this motel is at the top of nob hill which is ok if you dont mind trolley cars or taxi but the view from our room was great.we were stranded on our departure when executive cars didnt show to take us to the airport. the car company was not connected to the hotel in any yet and the hotel car driver stepped in and got us to the airport without a worry in the world.service was all of the staffs first priority at this hotel .',happy
id47466,' was a stop-over on our way to orlando..hotel is a little aged.. but clean.. lobby is cool with the retro chairs. took our young girls in the pink cadillac to the bbq restaurant for dinner was delicious and fun. enjoyed the tour of graceland and staying right there was handy. the package deal for the hotel that included tour tickets is well worth the money check out the web sit for the hotel. certainly visiting graceland is something you should get on the bucket list.. and staying at the hotel added to the experience.',happy
id47467,' my husband and i stayed at the distrikt hotel for - nights over labor day weekend. my husband booked the stay on hotwire.com about - months ago and got a fantastic rate of $--- per night which is cheap in nyc. the hotel is brand new and absolutely spotless. when you arrive at the hotel it doesnt look like much on the outside but youll be pleasantly surprised when you check-in. the rooms exactly like the photos on the website. the service by the hotel staff was extraordinary. we were checked in right away and upgraded to a superior room with a bigger bed. we also had some sweets waiting for us in our room and chocolates on our pillows at night. the staff refreshes your room during the day and provides turn down service at night. the parking garage is right next door to the hotel and it is only $-- per day with validation which is also a nyc bargain. the location of the hotel is also outstanding. the street it is located on isnt really anything special. it is mostly other hotels actually. but it is a very short walk from times square - blocks from restaurant row and --- blocks from many great theatres. i felt very safe walking around this area at night and the hotel also has security measures in place to prevent people who dont belong from getting upstairs. each floor only has - rooms on it so there isnt really much noise from other guests and there isnt any street noise whatsoever. i highly recommend the distrikt hotel. it is an absolute hidden gem.',happy
id47468,' i stayed at the holiday inn express in hollywood based on the desire for an inexpensive hotel and because of the reviews i read here. the reviews were accurate but the sum of my experience was less than expected. the hotel is somewhat rundown and actually an old-style motel with rooms opening to an exterior walkway with no elevators. the decor is strictly early ----s semi-colonial and a little too beige for my comfort. it has individual wall air-conditioning which was difficult to calibrate and loud. i felt like the area while slightly low-rent was completely safe. one person mentioned the burger king next door. that should tell you something about the neighborhood which is right on the corner of sunset & la brea. the free broadband connection was via ethernet but it was very fast and easy to connect. the free parking is tight as reported by others and if you have trouble navigating an suv in a suburban parking lot you might want to consider a smaller car here. overall it was cheap convenient but a little depressing. and did i say that the parking and internet is free? that saves you -- buck a day right off the top. so worth considering for the budget minded. in general holiday inn expresses are a crap shoot. if they are built from the ground up as expresses they tend to be really good. but if they are converted from older hotels results like this one are a little less viable',not_happy
id47469,' magnificent location! easiest check-in check-out and baggage claim i have everexperienced. the entire in-out process took less than a minute. enough elevators to service the large hotel during a busy weekend. on top of grand central station so a food court is right beneath you and if your destination is too far to walk just grab a train! spacious lobby with nice marble fountain. clean rooms almost spacious by manhattan standards even included a big closet! ill stay there again!',happy
id47470,' stayed here at the last minute. room was clean and newly redecorated. location is central. decent room size. nothing special but nothing wrong. no concierge on duty. one front desk clerk on duty who couldnt offer any real help for restaurants - this was over a sunday night. if you get a good rate take it. i would stay here again. one thing that did annoy us - the room has automatic night lights that come on whenever you move in front of them.',not_happy
id47471,' i am a die-hard marriott loyalist and stay in one of their properties --% of the time. this property offers exemplary service quality restaurants and active and friendly lobby bar and a concierge lounge that is open all day for elite members. the staff cant do enough to make stay comfortable and welcoming from the moment your arrive. the city is sky walk system makes getting from place to place easy regardless of the weather...well worth the few extra dollars for star treatment and qualiity service.',happy
id47472,' we usually stay midtown or downtown but we had tickets to a hockey game at the garden. we decided to try the chandler and it was a very pleasant surprise. we took the train into penn station and walked to the hotel. although we got there at lunch time our room was ready when we arrived. our room was charming and recently re-done and the people who work there couldnt be nicer. it is also a tremendous value. we walked to dinner at caffe lugo (which i also recommend) watched the game and walked home to the hotel. the next morning we walked to the train and went home. perfect',happy
id47473,' basically my story is similar to joes. i stayed there around the same time and we got bitten up. the staff dismissed it as mosquitos and offered to clean the clothes- room and have someone check and then it was a bunch of half answers as no one seemed to have a definate answer as to who checked or what happened. on top of which there is meant to be full disclosure about this and we were not made aware there was another complaint! ive put a call into corporate. i am livid. would not stay here again.',not_happy
id47474,' let is get one thing straight right from the start. ok so there is an army of homeless people on the streets around hotel whitcomb. it is hardly their fault. theyre not encouraging them by throwing food at these people and they are people too! once youve dealt with the dodging the shopping trollies the whitcomb is a great place to stay. it is nicely on the edge of town without being on the edge of civilisation and it is nicely worn without being rundown. id agree with some of the other reviews on the subject of the front desk but that is nothing a couple of additional staff and some customer service training wouldnt fix. my only complaint is a lack of internet connection on one day. a pain when trying to check in for return flights. as for value-for-money id rate this place as a total bargain and i would no i will stay there again next time im in town.',happy
id47475,' the columbia club was a terrific experience my wife and i enjoyed thoroughly. elegant old world tradition with fine accommodations. we came for the indy --- and the club did a wonderful job from the moment we arrived till the time we left. was surprised to see many different reactions online but as the times change as to the clubs and hotels. yes they will host non-members now (us) but if you want to survive they need the revenue. although they have changed their membership they have not changed their philosophy of the service they provide...top notch and truly a treat. thanks very much kdr-',happy
id47476,' slightly above average hotel near the capitol that was a fairly good value for the money. rooms were clean although a bit small. bathrooms were nice and well-equiped. (the small tv in the bathroom was an added bonus). it is a short walk to the capitol the mall metro and union station. lots of pan-handlers around but they were polite. pricey valet parking - leave the car at home if possible. hotel restaurant and bar were pricey and marginal. good irish pub around the corner with fine food at a fair fare.',not_happy
id47477,' the location of this hotel cannot be beat. it sits on three metro lines and is within walking distance of many area attractions. it lives up to the marriott name and has all the ammenities that go with it. the staff -- front desk concierge bell hops valets housekeeping restaurant personnel -- are professional and appear to be hard working. it is an even better stay if you can get a good rate of $--- or less. definitely request a refrigerator as it is free but not automatically in your room. on one night of our stay our neighbors were blasting music so loud it shook the pictures on the wall. we went out to dinner and upon our return we observed the hotel staff professionally and directly dealing with the problem. that leads a problem in the hotel--the noise. the walls are thin. it must be horrible during peak occupancy. you can hear conversations continuous slamming doors pipe noise etc. if you are sensitive to this ear plugs are needed. also on the negative side--the parking fees and the fee for internet use were steep. however there is free wireless in the lobby and kiosks where boarding passes can be printed for free. the concierge can also assist you with any information you may need on area attractions. and the last item on the negative side -- it is always a bit concerning when anyone can access the hotel elevator and proceed to any of the floors of the hotel. in this day and age the elevator should be hotel key activation only. some marriotts have this feature and id expect that this one in such a busy tourist district would have too. i was surprised it did not. nonetheless we had a great stay with more positives than negatives. i wouldnt hesitate to stay here again.',happy
id47478,' been to chicago many times and love michigan ave. booked this hotel with hotwire which gave it a - star rating. negatives: dark room small bathroom thin walls dirty room (glass rings on tables) old sheets checkin counter not overly friendly bathroom products not fully stocked thermostat not accurate no resturant (a bar is not a resturant). positives: good location- crossed the street and went to the hyatt regency for breakfast and dinner. next time i will stay at the hyatt regency or the wyndham.',not_happy
id47479,' this is a typical marriott residence inn with standard amenities. however tourists will find its location inconvenient. the hotel is located on the far side of the charles river just over the charlestown-boston bridge. public trnasportation is not readily available. it is about a mile walk one way to the nearest mta (subway-train) stop at north station and a little further to the stop at government center. ok if youre in reasonable physical shape but what about when it is raining snowing too hot or cold etc? there is no taxi stand anywhere near the hotel. cabs arrive sporadically and the hotel desk will call a taxi for you but at peak times and when the weather is inclement the waits for a taxi will be long. this hotel is ok if you have a car but most visitors to boston dont (and shouldnt) have one. on our next visit to boston we will choose a hotel that is more conveniently located.',not_happy
id47480,' we stayed here one night with our dog and enjoyed every moment of it. we got a spanish style room with tall ceilings & colorful bedding. our dog got obsessed with the black fur rug they had on the bed. she would not sleep anywhere except on the fake fur !! the staff were super friendly. we enjoyed the wine hour with our dog where we met some nice folks. the hotel is perfectly located for the --th street mall stroll. it was a challenge to find a grassy spot for our dog but ended up finding a nice big park area not far from the hotel. there is a wallgreens couple of blocks down where you can buy a lot of your needs. workout room is tiny and not the greatest. we had pizza take-out from the itialian restaurant below the hotel. good pizza and friendly service kimpton hotel chain is becoming a favorite of ours when we travel with our dog.',happy
id47481,' very nice hotel for the price hotel staff is very helpfull and friendly. will stay again',happy
id47482,' park savoy is the best! we stay there every trip to nyc from bermuda since ---- it is clean close to times square and the service is excellent!',happy
id47483,' this place is an amazing value - it was clean comfortable and included parking! it was also close enough to walk to many of the sights on the bay. when we first arrived we were pretty early and the room wasnt ready but they let us park our car and start our sightseeing. fyi - one night we got back late and they were out of parking spots - but they just let us double park took our keys and took care of moving cars around overnight as needed.',happy
id47484,' this is a hotel that sets the standards for others. first of all the hotel has been beautifully finished with lots of attention to detail. originally three row houses the hotel is a beautiful example of how to take something old and revamp it into something wonderful. the staff at rittenhouse ---- is outstanding. the continental breakfast is delicious and there is now an option for freshly squeezed juices omelets and waffles with all the trimmings for a reasonable fee. i particularly want to mention the front desk staff who go out of their way to be helpful. as my family and i have stayed at this hotel numerous times together and as individuals it is nice to be remembered by name and asked how the rest of the family is as well. it is also nice to see that there is very little turnover in staff always a sign that people are being treated well. i highly recommend this hotel.',happy
id47485,' stayed october -- and -- ----. really nice motel with all the bells and whistles . shuttle to airport and subway. rooms were clean along with the entire motel and grounds. the motel has a sky bridge to airport but we choose to use shuttle. we arrived at midnight and found a restaurant-lounge still open. it was expensive. everything about this motel was expensive. i could not recommend this motel because of room rate. we stayed here because of convenience and not knowing the area.',happy
id47486,' i travel frequently and typically stay in hilton properties as there service is normally outstanding. i booked two rooms two months prior to my travel dates for a conference. when i arrived at the hotel the room i reserved was not available and the second room would not be ready for another hour. check-in was at -pm but the room would not be available until -pm. i asked for late check-out on sunday as my last meeting would not be over in time but was told it was not available. i paid to store my luggage with the bell hop which was a big mistake. when the bellhop loaded my luggage he left one of the pices out i was not aware of this until i returned home. i had to pay to ship the piece that was left. some of the staff was friendly and attentive but not the majority. the decor of the rooms and surrounding areas were very nice and urban. to my suprise the cost of food and beverage in any of the hotel restaurants and bars was extremely high compared with other areas.the location of this hotel is in walking distance to dupont ciricle with a wide variety of restaurants to choose from.',not_happy
id47487,' the dana is a very nice place - lovely property with nice views. the difference between the cheaper rooms and the view rooms is large however. if you opt for the cheap rooms suggest you not plan on spending much time there - rooms quite small. the pool was beautiful - bathtub temp. and the shuttle to sea world helpful. just we aware that the shuttle only goes a few times a day - it was overcrowded when we went and had to take a taxi back (or wait a few hours for the free dana shuttle). plus the taxi drivers at seaworld arent too to wait hours for a customer and get one that is only going a couple of miles.',happy
id47488,' never been to florida and my daughter was getting married on the beach near jacksonville. this comfort inn is a very new hotel and is about a block off of atlantic ave. we stayed there for - nights and the beds there were better than mine at home! beautiful bathrooms with granite counter tops on the vanity. big closet to hang all our wedding clothes. continental breakfast was great too. they had eggs bacon sausage rolls cereal-- pretty extensive. desk personnel was very professional. parking was very clean and seemed in a very safe area. only downfall was a very small outdoor pool. it was too cool for us to even use it. there is a mall not far down the road from this hotel with lots of dining choices.',happy
id47489,' we had a corner room. ac worked wonderful. quite hotel even though on sunset blvd. really close to walk of fame and hollywood attractions',not_happy
id47490,' i normally stay at w hotels during my vacations so i selected this one in chicago. i was expecting the normal wherever whenever service and trendy decorated chic rooms lobbies and bars. what i didnt expect was personalized service. before my arrival i was greeted by laurelin via email inquiring if i needed anything during my stay. i let her know it was my birthday. she responded immediately that she would like to offer some complimentary gifts on behalf of the w since i am a platinum member and also asked if i needed help with reservations at restaurants for my birthday night. laurelin went above and beyond the wherever whenever slogan during my entire stay. even though we already had reservations she called hostesses to reconfirm our reservations for both the restaurant and nightclub to ensure a hassle-free evening. additionally she came to personally greet me after check-in. because of her efforts me and my girlfriends had an amazing time. it was not just laurelin that provided outstanding service. we were asking where we could find a ---- and the doorman offered to go for us since it was freezing outside! another time we were in a hurry to get food so they helped us get into the acura car and called ahead to the restaurant to let them know we were coming and needed to be served quickly! at the w you are not paying for a nice hotel you are paying for the outstanding service. laurelin really provided this and ensured that we had a memorable weekend.',happy
id47491,' positives: - location (-.- blocks from union square) - it is beside a starbucks coffee - free internet wi-fi connection negatives: - small room - really small bathroom - no room service no breakfast - the room --- is in front of the street so it is really noise during the night',not_happy
id47492,' my husband and i travelled to ny for the first time in may ---- as a belated --th birthday celebration for me. we picked the library hotel from reviews from trip advisor and we were not disappointed. the hotel is lovely as are the staff. they cant do enough for you and are not overbearing but are there if you have any questions or queries. we had a queen deluxe room on the -th floor which was more than adequate for our requirements. the room was clean and had everything we needed. breakfast was great with an excellent choice we didnt feel the need to go our and visit local diners as i had been told to by friends. all day tea coffee and water and pastries were available my only gripe ( and its a small one) was that the hot water for tea making could be lukewarm during the day and needed to be topped up more frequently than it was.the hotel is ideally situated for all the sights and for shopping and is a few minutes walk away from grand central station. ny is a very busy and noisy place but we did used to it. the restaurant linked to the hotel is very good but does get very busy especially at lunchtime. the local irish bar ocaseys serves excellent food and has a nice atmosphere too. all in all we had a fantastic holiday only marred by the impending volcanic ash cloud which could have delayed our flight home ( luckily it didnt) but as the hotel had free internet access and - pc is we were able to keep informed of the situation. we will defintately return to ny and the library hotel.',happy
id47493,' i stay at a new hotel every week or at least im at a hotel every week out of the year (almost). i will have to say in all of my travelling that this is one of the worst hotel experiences that ive had. let me start with the good first. the hotel staff is very friendly and very polite the gym was decent and the rooms was decorated nicely ok now that the good is out of the way let me talk about the bad. -. i stayed here for - weeks all - different rooms i was in had a leak next to the wall unit ac-heat. -. the ac did not work very well. you cannot adjust the ac in your room and you have to call down to the front desk to get it changed. they then decide if they will help you or not. i called - times to get the ac turned down and only on the -rd time did it get turned down and then the next morning it was back up again. i had to play this game every day. -. signed up using the web promotion of $-- off a night if you book online. was never given this and i finally gave up after getting no help. -. the rooms are tiny. the bed almost touches both walls. these problems could happen at any hotel what really got to me was the friendliness of the staff while they continued to do nothing for me. i would call and ask them to turn down the air and they would be joyful and accomodating and it never got done. i had to make repeated calls to get this done. the leak was never fixed all - weeks and it must be a widespread problem as it happened in - different rooms that i had. i couldnt be that unlucky. i wrote a letter to kimpton hotels corporate outlining my dissatisfaction and asking that they call me back to talk about it. i never received any kind of response from them. would i ever stay at a kimpton hotel again? probably not. this kind of poor customer service is something i dont need when i spend --- nights a year in a hotel.',not_happy
id47494,' we only stayed here for one night but it was a great experience none the less. the hotel was originally in built in the ---- is as a headquarters and housing facility for the ny central rr so it has great architecture and design but it is age makes everything somewhat small (but still cozy.) we arrived early (-:-- pm) but the front desk quickly found us an available room and let us check in early. once we were settled the concierge gave us great information about the best walking route to broadway along with restaurants and bars in the area. we stayed in the city after checkout time the next day and the hotel was to store our luggage without a charge. i guess the only negative (and this is anywhere in manhattan) is that the parking is extremely expensive ($---night with no in-out.) we had to have a car while we were there because it was one stop on a longer trip but i would advise anybody traveling to nyc to avoid bringing a car.',happy
id47495,' the hotel is amazing. weve had a wonderful room with great view to the empire state building. everything was clean and people didnt have any attitude. it was my first time in nyc and when i come back i definitely will take the same hotel again.',happy
id47496,' we stayed two separate nights here - beginning and end of our wild west tour. good hotel with friendly staff. good shuttle from airport and to the shopping center. breakfasts (get them included in your price!) were very good. pleasant evening in the bar with the australian bartender. thanks to him. handy avis counter and no problems picking up our rental car there. and last but definitely not least is the bed linen. fantastic and i need to get some!! great nights sleep in ultra white crisp linen. only one small criticism - theres nuts in the warm cookies so i had to say no to them but my husband enjoyed -..',happy
id47497,' we loved the -- is motel style thing they have going on. ive toured with a few large bands over the years so i felt right at home at the phoenix while we played spot the roadie and stuffed our faces on the backstage style breakfast catering. beautiful heated pool and very chilled (in a good way) staff. yes the area is gritty but you are warned and if your careful it is an experience youll never forget. just avoid ellis st if you are easily shocked. san fran is a great town to much for little old me to review. just go.',happy
id47498,' just take it from my title it says it all. corporate office of best western could care less about complaints. rooms were nice looking but the walls are very thin. breakfast was unkept and dirty. staff was horrible. management suggested that i confront a noisy room next to mine at - am. i suggest you look into the other hotels near by. my complaints are real. i have documentation to prove it i gave best western a chance to make good on my complaint and they didnt.',not_happy
id47499,' let is be honest if you are looking at staying at the park central you are looking for an affordable place to stay between central park and times square. dont expect mind blowing luxury or comfortable rooms. our room was an interior room on the --th floor that faced the courtyard . you could easily see across the courtyard into the rooms on the lower floors so beware of your curtains. the room was hot! being on the top floor i left the windows open in december to try and cool the place off. we did not have the ability to adjust the room temperature. the bed frame was broken and sagged on one side. however it was dark and quiet which is all i was really asking for to get a good night sleep. i tried e-mailing the hotel prior to my stay but never got a response. could be due to the busy season or the residual effects of hurricane sandy. whatever it was i was not blown away by the service. when leaving we were given free concierge baggage hold in the lobby as long as we took their car service. since they charged $-.-- per bag i felt that this would work out. the gentleman at the desk told me the car service to jfk was $-- (tip included) since the taxi would have been $-- plus tip. when we got to the airport the driver said that the car service fee of $-- did not include tip. this is the type of crap you will need to deal with when staying at the park central so be aware of its limitations ahead of time and you will get what you pay for.',not_happy
id47500,' we chose this hotel for its great upper west side location and it is very close to the --th street subway on the - line. but being just off broadway with ancient single glazed windows it is very noisy. the place is clean though and top points for the lovely bed linen and towels. we had a room with shared bathroom all were clean although having a toilet within the bathroom shared between - rooms wasnt a great set up. separate toilet and shower rooms would have been better. front desk staff were great and let us shower and change in the fitness centre after returning to collect our luggage and head off to jfk - thank you. the rooms are a little tired looking and the venetian blinds didnt close well but the large flat screen tv was great and the ipod docking alarm also useful.',happy
id47501,' all the positive comments are spot on. the hotel is old and a little tired but none of this matters with wonderful staff and generous inclusions. the kids thought they were in paradise when told of the free unlimited and extensive snacks available and dvds for free use. i loved the weather and chocolate service free newspaper delivered each morning and no expectation of any tips. a full laundry with washing liquid provided was icing on the cake for a weary traveller.',happy
id47502,' im so glad we found this hotel. the location is great the rooms are large and very clean. breakfast was very good and the chocolate chip cookies were yummy. the shuttle service was very convenient and bus service just one block away. if you want to treat yourself to an amazing dinner go to avila - mile down --th ave. the shuttle will take you there. it is not to be missed.',happy
id47503,' lovely service by staff beautiful hotel with loads of history room clean but a little rundown but i guess to be expected of a hotel built in the -- is. the only difficulty was the noise at night and in the morning. they had a convention there and several of the attendees were on our floor. when they would come or go into their rooms the door would slam because it was really difficult to shut with the lock on. we were on the front of the hotel and the traffic leaf blowers and sirens were really loud. i liked the food in the restaurant but felt it was overpriced for the quality.',happy
id47504,' i love eclectic and this place certainly fits my preference for something outside the norm… i stay at this hotel any time i can swing a weekend event at the staples center. if you want mundane – go ahead and go to the hilton. if you want to feel as though you have been transported from downtown los angeles and into another realm – stay at the figueroa hotel!! p.s. uno has never been rude to me!',happy
id47505,' my husband and i were on a romantic weekend get-away! we were greeted cheerfully at the desk and entered a neat and tidy clean room. i especially liked the italian tapestry style curtains and nice comfortable leather chairs in the bay windows. our room was filled with natural light a nice tv and a very comfortable bed! i am a repeat customer at the andrew’s hotel and enjoy my stay there each and every time! the bathrooms have great water pressure and i like the amenities offered in the bathrooms nice quality soaps & lotions! my husband and i especially love the bar and restaurant at fino is downstairs near the lobby. we have enjoyed wonderful wines at the bar. the food in the fino restaurant is outstanding. i feel the ingredients used are of amazing quality and freshness. i never leave disappointed and look forward to our next stay in the hotel and our next dining experience in the restaurant! the hotel is also located conveniently for shopping great nightlife and close to the embarcadero for a fantastic jog in the mornings!!',happy
id47506,' the hotel pennyslvania is a very touch-and-go hotel. its either a clean room with shiny renovated bathroom or drab and mouldy room with awful stench. well luckily we got a clean and shiny room although we caught sight of the ghastly others when we passed newcomers to the hotel only to hear them gasp in shock. with luck you will have a nice room like we did. heres hoping.',not_happy
id47507,' we stayed at the beacon for one night and we loved the hotel! it was luxurious the staff helpful and friendly the room was beautifully decorated and large - everything was gorgeous and the furniture comfortable. nice kitchen flat screen tv in the sitting area two beds large bathroom. the hotel is close to many sites and upon arriving in the evening we walked to the white house. i would love to go back and spend a little more time. one drawback - you have to pay to park.',happy
id47508,' loved the room very comfortable nicely decorated and well laid out. the hotel only has valet parking and the service is excellent but it is inconvenient at times since it is a small area to pull into the hotel. i was also surprised the bar on the hotel roof closed as early as it did figured given the location and the crowd it would be opened till at least midnight. also only one elevator was operating at the time so it was a bit slow to get around. but id stay again since there are no complaints with the hotel room figured since the hotel is new it just needs time to get a few kinks worked out.',not_happy
id47509,' my husband and i recently stayed here on a short visit to the dc area. we loved the hotel and it is charm; the bed was super comfy and the entire room was very spacious. had breakfast downstairs in the cafe which was the perfect beginning to our day. the one thing i would have liked to have seen in the room was a refrigerator; it was very hot while we were there and would have liked to keep some water cold. other than that we loved the location the staff and the overall feel of this hotel.',happy
id47510,' stayed at the crowne plaza for my daughter is sweet --.the service was fabulous very knowledgable.friendly staff especially the concierge.not directly on the riverwalk a couple of short blocks.amenities were wonderful quietexceptionally cleangreat pool and work out room.requested extra toiletries at the front desk were delivered directly to our room quickly.i felt safe walking in the area of this hotel later in the evening as well.also would recommend stopping at market square for shopping and dining also just a few short blocks away!! i will definetly return to this hotel.thanks...',happy
id47511,' the hotel is clean but you have to request a fridge; and food prices are pretty steep. $---day for breakfast buffet for - (including --% tip). buffet is not extensive however the make-to-order omelettes and included beverages are what kept us coming back. due to time constraints the buffet was the best option. one night we paid nearly $-- for a room-service burger and a can of soda. the burger & fries was $--; -- oz. soda was $-; plus the --% gratuity and $-.-- service charge. i think the hotel could make lots more money on their food service if the prices were more reasonable. other than that the staff was very friendly professional and accommodating. the rooms were average (for what i expected of a sheraton) and in need of modernization. there was a flat screen in the living room but an older model box tv in the bedroom. as far as location it was just a block or so from the tip of the gaslamp quarter. my husband and i arent the athletic type but with comfortable shoes and much excitement managed to walk the entire area. so i would give this hotel - stars for cleanliness professionalism and convenience. but their prices definitely forced us outside of the hotel for meals (other than breakfast). if youre looking for luxury this is not the hotel for you. but for a clean comfortable place to stay (with no frills) youve come to the right place.',not_happy
id47512,' the hotel is convenient to the historic sites as well as restaurants and bars on market street. the facility is not remarkable; it is your average suburban hi. the bathrooms have been partially redone recently but the mattresses seem very uncomfortable. front desk staff seems clueless. i was using my priority club points (literally all of them) for a free rewards stay but they still charged my credit card $---. now i have to deal with the hassle of disputing it.',not_happy
id47513,' i just returned from an extended stay a this resort and we absolutely loved it!! it is certainly named appropriately paradise . my two young boys said that it is their most favorite hotel ever . apparently it has now surpassed their previous favorite the j.w. marriott in scottsdale arizona. my four year old kept asking are we in hawaii? .the sevice was fantastic!! the rooms were wonderful. the barefoot bar and grill has fantastic meals along with great atmosphere including a live band. the resturant is nestled amongst thick vegetation a water fall and lagoons packed with tigar sharks and huge fish. we watched fire works nightly from across the bay while roasting smores on the beach. i can honestly say that for the first time on vacation i could not wait to get back to the resort when we were away. we loved it so much we are changing reservations and staying again next month!',happy
id47514,' my husband and i spent this past weekend at the lenox and had a fabulous time! the wonderful hospitality began from the moment we arrived at this “boutique” hotel. our room was really lovely (and big) turndown service was wonderful…especially the delicious cookies they provided! if you want to have a few drinks the infamous city bar is in the lobby…..have a few martinis (my favorite is the ginger-peach martini) and stumble up to your room. the lenox is located smack in the middle of an array of shopping and dining. you can not go wrong at the lenox!',happy
id47515,' this was our first time in new york and what a fantastic time we had the hotel is elegant and minimal. the pool and gym area was not open but we were not there to relax but to shop and sight see. trump soho is very close to the subway which takes you uptown and to the meatpacking district the doormen are very helpful with directions and in hailing you a cab (remember to tip). there are some great vintage shops near the hotel if you are in fashion and like to be an individual. jennifer the concierge at trump soho is wonderful not only did she recommend a wonderful italian restaurant (giorgione) to go to she even booked us a table on the same night as per our request very short notice! and we bumped into a desperate housewives celebrity. this is how good jennifer is she even got us a table at buddakhan the hippest pan asian restaurant in the meatpacking district on a friday night. this restaurant is featured in the first sex and the city film (sjp is pre wedding dinner). after we had been to dinner jennifer would always make a point to ask us if we enjoyed ourselves and made us so welcome. the taschen is library is great in the evening relaxing with a cocktail or a glass of wine flicking through the pages and chilling to the music we had a view of the empire state building from our room and the deep bath for two was romantic double basin and a shower to die for. the room itself had some great little touches like a nespresso machine to make coffee ipod dock-radio and television in bathroom. lack of storage in the way of wardrobe space but plenty of drawers to store clothes. very luxurious room so dont listen to all the negative comments. we were breath taken. the bed was so comfortable like a giant marshmallow. we both slept very well. would have loved to spend more time in the hotel but we were too busy exploring nyc. we would recommend this hotel to anyone who likes to stay in modern minimal luxurious hotels. this is amazing. it really made our holiday. when there we would recommend the helicopter trip and the sex and the city tour (great to get your bearings around new york). other must do is include central park ground zero and the meatpacking district (for the designer shops). all in all we had a fantastic first trip and hopefully not our last. thank you to everyone at the trump soho in making our first stay in new york awesome!',happy
id47516,' we booked a night here last minute as the hotel we were staying in in austin was dire and we thought san antonio might be more tourist friendly. we werent disappointed - this place is awsome. the rooms are lovely big and clean the beds are comfotable the bathroom large with everything you need despite being near a large road it was quiet at night. the breakfast room is immaculate and the food fresh and kept topped up. great location with free parking and a - min walk to the shopping centre and a few minutes further to the alamo and riverwalk - such a nice change from dallas and austin where we had to drive everywhere. great hotel great rooms great location.',happy
id47517,' this was by far one of our worst hotel experiences. there was no outlet by the bed. the maid did not clean our room and we had the please clean sign on the door. we had to have her come at -am. the next day they shut the water off and the toilet sink and shower were backed up with nasty water. they did not even tell us they were shutting it off. then when they cleaned the next day it was not properly cleaned nor fully stocked. also there was leftover trash bags in the hall by our door. this was a terrible stay dont stay here! one positive they use the molton brand bathroom products which are awesome!',not_happy
id47518,' we stayed at the metro as part of a multi centre holiday to ny mexico las vegas and hawaii and then back to ny in april ----. originally we were due to spend - nights there on our outward trip (giving us a full day to explore what we could of one of one of the greatest cities in the world) and then an overnight stopover between our flight from la and then on to london on our way back. talk of the best laid plans of mice & men - while in hawaii we began to pick up almost straight away on wonderful bbc world mention of a certain volcano in iceland ( incidentally cnn cbs and nbc took -- hours to start to seriously to report the problems this was causing to trans-atlantic air travel - comment - american media still has problems in their response to reporting news outside their own borders domestically in the us - they are very insular domestically. to cut a long story short while we had our scheduled - nights on the way out - our stopover on the return turned from - into - days. this is the kind of situation that sorts out well managed hotels from the rest - we arrived at the hotel for our scheduled return one night and they accomodated us seamlessly for the further - - we were very lucky that we had that night booked as it gave us a foot in the door when hotel rooms in ny were at a premium during the situation. after the resolution with virgin our tour operater of how this was to be paid for the hotel looked after us very well. to sum up the hotel it is a very functional very adequate hotel situated in an absolutely premium position - almost at the foot of the empire state - you could not ask for a better base from which to explore ny - maceys is at the end of the street to the west and you are equidistant from battery park to the south and central park via time square to the north. you are virtually within walking-bus distance of most of the significant sights of ny. the adjacent excellent bus service we took down to washington square and greenwich village (a day just sitting in the sun and soaking up the atmoshere there) is not to be missed the rooms are not large but when you consider what must be the land values in the area this is not surprising - considering the location the hotel is very reasonably priced. the only eyebrow i would raise re the catering is that the breakfast uses copious quantities of polystyrene plastic cups and plates which to us seemed to us to be very un-green - this did not seem to be uncommon in the us as we experienced the same in our hotel in hawaii we did not use the hotel restaurant but this is not a slight - this was because we were out and about and as you would expect there are excellent eateries everywhere including some on the doorstep now to offer a bit of general advice this experience proved the value of being on a package deal - (be it tailor made one with - flights) - after some hesitation during the first - days by virgin over who was going to pay for the exrta stay virgin holidays came up absolutely trumps as it transpired that they paid in full - and believe me it was not an insignificant bill. to give them their due they were completely taken on the back foot by the unprecidented events so it was a bit hairy to start with but once they were able to get the act together there were daily meetings in an adjacent hotel across the street to keep us updated on return flight availability. again we were lucky with our hotel location as another large group of virgin customers staying in planet hollywood on time square were not so lucky with the communications (they had a poor opinion of panet hollywood as an hotel). we understood that people who were on flight only only received we believe $--- dollars expenses a day and some others who were on internet non atol protected bookings got nothing ( i cannot substantiate if that the latter are totally correct as this was only heresay at the time). you get what you pay for! we managed to visit nearly every corner of manhatten south of central park during our exrta days and the hotel greatly assisted in turning what could have been a very difficult situation into a very pleasant stay with thanks also to virgin (who i would also highly recommend) [nb this trip was april ---- - not july ---- which was the only drop down date option available on the page which had to be filled in] to send off the review]',happy
id47519,' bottom line up front: the service and cleanliness was stellar but the room layout and furniture leaves much to be desired. i had a two-bedroom room which had ample space for --- people. however there was an akward lack of counter-table space available. there is one desk one nightstand and one tv stand and all three were cluttered with hotel pamphlets tablets etc. i had to put all these items on the floor just to use the desk and nightstand. also the tv was noticeably small and in an akward location for viewing. one had to sit on the bed to get a good view since the picture was small and the remote too weak beyone - feet. i think a small living area with coffee table and small loveseat with a flat screen tv can go a long way for hotel rooms like this. believe me ive seen it done with much less room without all the clutter and tight space. thanks for the great service. youre staff was great! very clean!!!',happy
id47520,' after doing a lot of research for a nice affordable clean conveniently located hotel in nyc i finally decided on --- inn. we were more than impressed! the location was on a pleasant street and there were a lot of restaurants and bars nearby. the hotel itself was very well appointed especially for the price we paid. the room was pretty spacious by ny standards and the the decor tasteful and modern. the people at the front desk were very nice and helpful as well. the best thing about the hotel was the cost. we were able to get a discount from the hotel is website. we will defintely will stay at --- the next time were in ny.',happy
id47521,' nice lobby. rooms are not. no bathtub or coffee maker. bathroom is tiny so is closet shower had active mold on walls & the floor was dirty. the shower head couldnt be tilted or movable. the hvac made loud noises off & on. location is awesome. - minute walk to rockerfellar center theatre district. -- minute walk to times square. - minute to grand central.',not_happy
id47522,' first of all what youve heard about the standard is true: the views are incredible. right now i am looking our over the hudson and the highline. i can see the statue of liberty and the light is magic. the outside and public areas of this building are just incredible and are the kind of things that design conscious people will go nuts for. the staff contrary to some reviews are really really nice and unpretentious. they are also really on it which cannot be said for all design hotels. the neighborhood is great as well; it is pretty much the center of hippness these days. the only misses are that if you are expecting total perfection in design and fit and finish particularly in the rooms you wont find it. what you will experience is sort of like the difference between furniture from west elm and dwr. the former is cool looking but maybe not so well built or thought out as the latter. i say this only because this place has received so much ink for the design that if you arrived thinking it would just be high end everything it is not quite there and youll be disappointed. that said youd have to be blind to miss the fact that youre staying in a landmark and one of the most unique buildings (let alone hotels) in the country. finally try the standard burger it is killer!',happy
id47523,' we stayed at the mayfair for five days over the thanksgiving holiday when we met up with our kids and extended family. we couldnt have found better more affordable lodgings for our needs. no the rooms are not large; think old-school dorm room. so what? youre in new york city -- get out and see the city people! for us the hotel was a clean comfortable friendly home base for a very busy week of sightseeing and family get-togethers; we had breakfast across the street at the food emporium caught the subway around the corner and spent what little free time we had poking around the immediate neighborhood. the mayfair staff was incredible -- so friendly helpful and accomodating. and we enjoyed the quirky vintage feel of the mayfair as well; we wondered how many well-known performers had stayed there as hopeful young arrivals just off the bus or playing the theater circut at the beginning of their careers. i suppose if youre the sort of traveler who expects the cookie-cutter sameness of a freeway-exit chain motel whererever you go youll be disappointed by a place like the mayfair; but we found it charming and wonderful and would recommend it to anyone looking for a comfortable value hotel in the heart of the theater district.',happy
id47524,' this place is horrible. the hotel is so old and the rooms need serious updating. our room had mold growing all over the ceiling in the bathroom. they cleaned it but refused to offer us a refund or move us to another room. i woke up in the middle of the night and could not breathe...so much mold! the beds are horrible the water pressure in the bathroom is horrible and the water took -- minutes to heat up. please do not stay here!',not_happy
id47525,' there is really nothing nice about this hotel. the lobby is old and very dated the corridors and lifts are even more dated and the rooms are grotty and smelly. this is a - star hotel with outrageous - star prices. this hotel has been left rotting for years with no investment whatsoever and it is a real pity because with some redecoration it could be restored to the great hotel i can only assume it once was many many years ago!',not_happy
id47526,' a nice and quite new place in a crossroads. this la quinta is as good as the best fairfield springfield courtyard hampton or country inn and suites. we had a double queen room that still had plenty of space for a real closet a sofa an armchair and a table plus the tv stand work desk fridge and microwave. in summary: large. bedding was really comfortable and wall colors and decoration very contemporary while elegantly classic. in the line of the quality offered the outdoor pool and whirlpool were perfectly maintained and above the line with in-water changing-color night lights. the only con we found was the temperature in hall and corridors fix set to -- degrees.',happy
id47527,' although i do agree with some of the previous reviews that state that this hotel could use some renovations that in no way means that the hotel was dirty or run down the room was clean as was the rest of the hotel. more importantly the service that the staff provided was exellent from the time we checked in until the time we checked out we always felt welcome. the staff was friendly and very helpful with any questions that we had and went above and beyond to make our stay an enjoyable one. the extra bonus of having complimentary drinks and snacks available from the front desk was appreciated it was nice to be able to grab a drink to take with you on the way out. i would definitely recommend the magic castle hotel.',happy
id47528,' if youre parking for up to - weeks while flying out of phx it is free with a single night is stay well worth the money. free shuttle to airport was good the pickup was sloooooow ----- minutes. they advertise a taxi for around -- bucks next time id rather pay a little and not have to spend so long in a smoggy area buzzing with vehicles. the room was okay not up to par with expectations. no special hilton honors welcome or anything. room service was nice food was okay. waffle house restaurant adjacent to this hotel was just awful. but the value is good if parking is needed. staff was pleasant room and grounds were clean and well maintained.',happy
id47529,' we stayed here for - nights the weekend before thanksgiving. - of us shared a - room suite (single bed in - room + queen bed in -nd room ) with a single bath. it is not the ritz! but our room and bath were clean- the towels were soft and fluffy and the breakfast of muffins-coffee-tea was decent. it is in a great location near empire state and macys and the price of the - room suite cant be beat. our only problem was heat ... we were on --th floor and had too much heat in our suite so we turned on a-c in order to sleep comfortably. check-in and out was quick and easy ... no problems with parking and -or validating the parking ticket. im giving it - star rating because it fits my description of shabby-sheik ... good value older hotel with character.',not_happy
id47530,' echoing other travelers whove said that the cosmopolitan hotel tribeca is a great value great location with helpful staff. the chambers street subway entrance is right in front of the hotel and there are several good eateries a starbucks next door and a charming art nouveau-decorated french cafe serving a delicious and light breakfast. the first night i had to change rooms b-c it was too cold (quite unexpected since other reviewers complained rooms were too warm!) but the staff was accommodating and the next room was even nicer and larger. the rooms look newly renovated and for the reasonable rate come with essential toiletries. the room was small but servicable to work at a desk and i loved the bathroom with tub-shower. the bed was divine and after some stressful business i slept quite well. all in all the comospolitan is a great find if you have some business or pleasure in manhattan and dont mind being far away from times square and the other touristy places. for newbies to new york the location might be daunting to be so far from the well-known spots but for others who are familiar with new york and the public transit system the location cant be beat.',happy
id47531,' we got in super late so when the owner rolled out of bed and handed us the keys he told us if we wanted to change rooms to come back in the morning. we had booked a room with a queen and when we arrived were given a room with - fulls and the room smelled like mildew. we had a full weekend planned so we got up early to get as much done as possible. the first time we went to the office it was still closed for the night. the second time we asked a woman who i assume was his wife if we could switch rooms and she said we had to come back later to ask the owner. we gave up that fight because it wasnt worth trying to track him down. the free continental breakfast consisted of prepackaged pastries and were not available until he opened up the office at whatever time he woke up. the shuttle to the airport is the owner driving you and it costs $-- each way. (way cheaper to call super shuttle.) they are renovating and apologize for the mess but it is pretty atrocious. the location is nice because it is walking distance from the golden gate bridge and fisherman is wharf and the price was okay. overall if you dont mind staying in a dump for a pretty cheap price then it works. otherwise dont bother.',not_happy
id47532,' i stayed there from april ----- ----. even though i arrived late at night (thanks to flight delays) the front desk staff were there and very helpful. the room facilities were basic but they were clean and they worked. there was no landline phone in my room but there was free wifi. so if youre coming from overseas and not bringing your laptop (which you can use to communicate via email skype etc.) with you) you need to be prepared for that. but for such an amazingly low room cost it is hardly something and not really something you can complain about. the walls are quite thin and i could hear normal activity in the room next to me though it didnt give me any problem sleeping when i needed to sleep. car parking was plentiful and secure. if you need them there are strip malls where you can buy stuff to eat and drink within --- blocks. the google map is a bit deceptive. the distance to the touristy bits of hollywood is a little bit further than it looks. it took me -- minutes on foot to the egyptian theatre (on the corner of hollywood and las palmas) and im a reasonably fast walker used to travelling on foot within english cities. if youre visiting to see the tourist side of hollywood and dont mind a bit of exercise you can leave your car at the motel and explore on foot but be prepared for a fair bit of walking. unless youre a very slow walker hollywood and vine subway station to this motel will take you no more than -- minutes and from there a lot of other places in la are available without needing to rent a car. the only thing i was not impressed with was that on my last day i asked if i could stay in my room for a couple of hours after the ---- check-out deadline. my flight was late afternoon. no way i was told - out by -- or pay for another night. the impression i got was that there wasnt exactly an influx of new guests waiting to move in and that this was pure inflexibility. but this is such a great location for the price that this is a very minor complaint.',happy
id47533,' the arizona biltmore is an amazing resort! first class service ambience and food. extremely friendly staff. we did not leave the resort because it was so beautiful! we highly recommend this hotel to everyone!',happy
id47534,' once again the warwick hotel exceeded out expectations. from the time of arrival each staff member from desk to door to housekeeping to restaurant offered a smile and cheerful assistance. accomodations are excellent but the service sells us every time.',happy
id47535,' we stayed on the top (-th) floor with a window facing the bay. thus our room was quiet day and night. the room was clean and the price was right for a ten day stay in this expensive town. we chose it for price and location (near our family at liberty station). underground parking was a nice touch. gripes: the light over the bathroom mirror didnt work and could not be fixed. the breakfast is the worst ive encountered in my travels - even the fresh baked waffles came out like rubbery wonder bread. the bar on the first floor does not attract the high society crowd - it is very noisy. the desk staff is often absent though they are helpful when they are there. i guess you get what you pay for.',not_happy
id47536,' my sister had to visit nyc on business and asked me to join her. she knows i visit nyc frequently and wanted me along to show her the town. her company had booked her in the algonquin because it was directly across the street from the offices where she was scheduled to teach seminars. we changed the reservation from a single to a twin and asked for an early check-in - pm versus the - pm official check-in and were assured theyd do their best to accommodate that. we arrived shortly after - pm and our room was not ready and the front desk would only tell us that they would try to get it done earlier but that we should not expect it before - pm and that they could not even estimate when the room might be ready. hmmm.... so we checked our bags and went out to kill two hours. we returned after - pm and were shown to our room. the bell staff were by the way excellent. the front desk staff were usually chatting with each other and acted annoyed when they were interrupted to deal with a guest. i stay in nyc midtown frequently. i have never seen such a tiny room for that price. there were two beds (way too soft for both our preferences and i like a soft bed) a small night table which was already completely covered with a lamp and a phone a very small desk mostly occupied with promotional material and another lamp and a tiny closet made even tinier by the safe telephone book ironing board and iron already crammed in there. not a drawer anywhere to put anything except the one in the tiny night table which already contained the requisite gideon bible. there was hardly enough space around the beds to navigate without hitting a wall or furniture. and because we had to live out of our suitcases (since there was nowhere to put our things except the tiny closet) and the suitcases had to sit on luggage stands that meant even less space. we were on the -th floor directly across from an office building and the street noise (especially when they pick up the garbage late at night every night from the hotel is restaurants) was pretty loud. the bathroom was similarly tiny (sensing a theme here?) with a narrow shelf over the toilet already covered with the kleenex and the complementary toiletries (from some australian company ive never heard of). another narrow short shelf was over the sink. that completed the bathroom storage. weve got two women here for three days. you can imagine we were thrilled there was nowhere to put any toiletries at all. additionally there was a dark brown nasty something in the toilet. when we complained politely to the front desk a very nice maintenance man came right up worked on the toilet a few minutes asked for our phone and contacted the front desk to ask them to give us another room. sadly they had no other twins available or so they said. the maintenance guy did the best he could but the toilet was disgusting the entire stay and never flushed properly. we were never offered any discount or even an apology by the front desk for the problem. the a-c (it was extremely hot and humid in ny during our stay) was very loud. the free wifi in the room was spotty and s-l-o-o-o-w. there was no coffee maker (besides where would you put it?) and the free coffee in the lobby was only available up to - am at which time it promptly disappears. no coincidence that - am is when their restaurant opens. room service only provides liquor and breakfast and that is it. the good news is the gym on the -rd floor which is reasonably well equipped and free. we used it every day. also matilda the resident kitty is a nice touch. and housekeeping was unobtrusive and thorough. sheets on the bed were high quality. we never ate at the restaurants but were not very impressed by the menu choices and felt the prices were inordinately high. you can do much better with so many restaurants not far from the hotel. red flame is great for breakfast or other diner-type choices. monster sushi is a couple of blocks north db moderne is two doors down (if you want to spend more) etc. frankly we would never stay here again. for the money you get nicer larger rooms more concerned front desk staff and many more amenities at the muse michelangelo san carlos benjamin warwick doubletree or just about anyplace else i have ever stayed midtown.',not_happy
id47537,' we had great expectations from this hotel reading the reviews here and elsewhere. the reality leaves unfortunately much to be desired. pros: location is good heart of the garment district between --- avenue close enough to the theatres and to the lower parts of manhattan. design in terms of colours fabrics materials used is very pleasant fresh and tasteful. our room was an upgrade and was an ok size so am not sure if the standard rooms are not on the small side but this is nyc. bed was comfortable lots of soft pillows. and they give you free wi fi access. cons: the worst part is a faulty design we found which is very hard to fix: they built a brand new hotel -- floors of rooms that is a lot of guests and they have a popular roof bar (beats me why is it popular given the noise crowds and loud music but i am not their target market it seemed to appeal to people in their twenties when i had a peep). and to service all these people all these floors and the staff with trolleys luggage supplies for the bar etc. - they only have - (yes two) elevators which are of a modest size. this translates into huge queues to get into the elevators especially in the morning and afternoon crowded elevators which stop at every other floor and take forever. if you book a lower floor you can just use the stairs. for us at floor -- that proved to be a little hard. the second problem might be fixable they claim it is a temporary arrangements: the dining room where they serve breakfast is ridiculously small for the amount of people with one buffet only. they do not tell you this but we found we could fight our way into the buffet save anything we could save from the poorly-replenished offerings and escape into the peace and quiet of another room across the hall. it looked like a refugee camp not like a decent hotel site. why they do not offer another buffet in the second room and more staff to replenish the foods - i cannot fathom. the food itself was decent: fruit bagels muffins bread croissants jam cream cheese cereals yogurt (but only if you got them on time). the next sore point for us was housekeeping. we had to phone for shower caps (they do not provide them for some reason only shampoo conditioner body lotion and soap of an average quality) -- minutes later and another phone call more they arrived. but one day the room was left unmade until --h-- and when we phoned instead of an apology i heard a thousand words. often we would find pieces of papers scattered on the carpet and had a sense of a room hastily cleaned. not great. because the hotel is new it is fine for now but keep it this way and in a year is time it would be a problem. the staff is attitude is generally friendly and helpful. many of them rolled their eyes in empathy in the overcrowded elevators they had to share with us the boxes of whatever they needed to carry up or down and some even nodded in agreement listening to the complaints of all of us human sardines on a holiday. the lobby is crowded most of the time and there is nowhere to sit meet someone etc. we will not go back.',not_happy
id47538,' i read a lot of tripadvisor reviews about this hotel and was a bit skeptical about all the raves about the customer service. well now i have experienced this for myself and i have to say that the customer service at this hotel is just amazing. everyone has an unbelievable can do attitude! i emailed them and asked for a super quiet room and other amenities and i received them all. i was working in the room and the chair was uncomfortable -- poof -- a call to guest services and mr. jason park personally brings me an ergonomic chair especially for me. it was probably his own personal chair - that is just how good the service was!! need more coffee - yes sir right away and it magically appears in your room in a flash! hungry - breakfast is included and you also get what they call a welcome home snack from -:--pm to -:--pm - but what i and the other guests more or less call dinner. a very nice free buffet with different themes every night. gourmet chicago style food - not really but it was tasty hot and fresh. the brisket was really good. you get coffee tea popcorn cider hot chocolate free in your room but there is also the same stuff available ---- in the lobby - again for free. ok now some details. the rooms were immaculate and all come with a kitchen with huge microwave and refrigerator and a coffee maker. the rooms are large and comfortable with tvs in the living room and bed room. you get free wireless internet shampoos etc etc etc and you get amazing service from the housekeeping team. i used to hate waiting hours for more towels etc in this hotel the stuff you ask for comes right away. the kitchen is fully stocked with all the pots pans etc you need. to be fair you will wait a long time for the elevators and the location is fantastic - right near subway stops magnificent mile state street and great restaurants. you can walk just about anywhere and if not you can take the subway. i cannot recommend homewood suites enough. best value you will ever find in any hotel. a special thanks to the girl from minnesota (your eyes made me forget your name) - you are the queen of customer service!! a very special thank you to starr at the reception - a real star - her parents named her well. she provided me with outstanding service and was extremely patient with me in giving me directions and answering my questions. she also searched high and low for the huge stapler i needed for my project. also a very special thanks to jason park - who emailed me back and forth before my stay to ensure me that i will get a quiet room on a high floor a white board and lots and lots of quiet. personally bringing me the special chair within -- minutes of my request was a very special touch. i loved this hotel and cannot wait to go back',happy
id47539,' staff in the restaurant and at the desk are very friendly. but the hotel is a dated structure. noisy plumbing sounds like the person next door is in your bathroom. through the wall air conditioners are very noisy all in all makes for a rough night trying to sleep. rooms are on the small side mine was about -- by --. the furniture is ok was probably updated in recent years but they have a lot crammed in a small space. good location on k street. overall maybe one step up from a hampton or holiday inn express. i stay in dc a lot this is my last resort hotel when i can not get a room somewhere else. the sheraton is price point is not much better than a lot of nicer properties in the area.',not_happy
id47540,' we just got back from a stay here and i was disappointed. the lobby was wonderful and the service was great. the room was spacious yet the bed was lumpy and a bit hard. the view was alright for it overlooked a street that was pretty but it was blocked a little by the tops of some buildings. the location was perfect. it was in walking distant of everything. it wasnt what i expected and i wouldnt stay again.',not_happy
id47541,' we enjoyed the st regis in san fran. good location easy to get around and walk to most places. the rooms were small but modern. i prefer to have a separate bathroom while our room was open to the bathtub. nothing particularly exciting about this place.',not_happy
id47542,' very cool place. stay here on a friday night and it was full of young hollywood. you might call it a fashion show. very fun to watch.',happy
id47543,' to start things off there were red stains on the carpet. the remote did not work. we even called the service desk twice to get this fixed and nothing ever happened. our stay was also booked through a third party and the hotel ended up charging us for our stay. it has been over - weeks and they still have not given our money back. terrible customer service!! would not stay here again and would not recommend it too others.',not_happy
id47544,' i stayed here for three nights last month with my wife and adult daughter. we had selected it carefully following research on ta and were not disappointed. the staff were very helpful and friendly and the room was extremely comfortable. i liked having one of the - cable car routes right outside the front door but be sure to get a muni visitors pass ($-- for - days) as they are expensive. i joined the select guest scheme with omni hotels so got free internet and the early morning beverage which was excellent. all in all a great experience.',happy
id47545,' my family stayed here one night while attending the us open. the location is fabulous - next to marina and seaport village. the trolley is right across the street for transportation to local attractions. we loved everything about this hotel - our room (corner room in south tower with wonderful city and bay views) pool (beautiful resort-style) lobby and grounds. the staff was especially pleasant and helpful. we did hear the train once during the night but expected that after reading reviews. i highly recommend this hotel particularly the corner rooms (book a city view and request a -- series room in the south tower upper floor - fabulous!).',happy
id47546,' me and my family had to stay here do to short notice for the trip and some event was going on in ny so no many hotels had rooms in manhattan those days. it was really a bad experience and we learned not to go to this kind of hotels in ny. not recomended.',not_happy
id47547,' i made a reservation in june and cancelled the reservation at least - weeks in advance of our reservation. the hotel charged my credit card indicating that i did not cancel the hotel room. this was absolutely false. i cancelled the room and gave them plenty of notice. stay away from this unethical hotel.',not_happy
id47548,' we stayed at the warwick in december of ---- and had a wonderful time. the location is right in the middle of everything and the room was quiet and clean. the king size bed was particularly comfy.',happy
id47549,' wait until the remodel is finished and this will be a great place to stay in chicago. bin -- is good for breakfast although a little cold. liked the room (deluxe king). as with most city hotels it is not an amazing experience to stay there - it you want that you need to find a town house with - rooms but then you lose out on location and facilities so pay your money and take your choice. my only recommendation for chicago in general is coffee at uncommon ground but it is not in the centre!',happy
id47550,' ideally situated hotel near times square and a number of subway stations. its very much a boutique hotel (dont be put off by the dark colours inside) the rooms may be a bit on the small side but thats what i would expect in the centre of town unless you are paying a fortune. breakfast being in the package works well as whilst its continental there is plenty of it the girls looking after it are fantastic and always refilling everything and it sets you up for a light lunch whilst sightseeing. brandon and jacob the concierges are absolutely first class meal suggestions were spot on (and great value) and also great for tourist-shopping ideas. almost got a slight mark down as air conditioning stopped working twice at night but quickly fixed so it would be churlish to not give - out of -. would definitely stay here again.',happy
id47551,' this hotel was very unique and fun. we stayed in a train car for just one night - on a saturday. the only downfall i can think of is that the air-conditioning was somewhat lacking. i like my rooms cold (especially when im getting ready blow drying hair etc.); and the car only had one vent over by the beds. it was great for sleeping and other than that short getting-ready time it was fine. we did hear the trains going by a couple times throughout the night but it was nothing to squack at (unless you are a very very light sleeper you should be find!). it was really expensive in my opinion though - but we were also there (unknowingly) on a huge convention weekend and every place was completely booked!',happy
id47552,' my family stayed at the brookshire and the experience could not have been better. we chose the brookshire first because of its location (one block from the inner harbor) and the location was perfect. we also chose the brookshire because we needed a suite for our three kids (- - and - years). the one bedroom suite was just the right size. if we stayed in another hotel right on the harbor it would have cost us twice as much for a small standard room we were a bit worried by a few bad reviews on this site that said the hotel was tired and dirty but we found the hotel to be completely updated-renovated and our room was absolutely clean and updated as well. perhaps the hotel was renovated since the bad reviews. the best thing about the hotel was the staff. they were all as nice and helpful as could be. we had to ask for an extra rollaway late one night for one of our kids and ive never had a rollaway (already made up) delivered so fast (< - minutes). by the way weve stayed in some of the finest hotels in the world (ritz carlton lhtw relais & chateaux) and the service here was surprisingly just as good. the staff was also very kid friendly. they had a little interactive game the kids enjoyed playing with the staff. i never write reviews but given the price (we paid the aaa rate) and the surprisingly great service location and room this place deserves it.',happy
id47553,' the location is great in walking distance to so much. the staff was wonderful and responsive to our needs. the room was so clean and flawless and the food was great in the restaurant on the main floor. overall a super experience. one tip we walked one block east to the port authority and caught the new york airport service express bus for $-- each way to and from la guardia.',happy
id47554,' i arrived at the hotel in the late morning and was greeted by a very friendly and helpful manuel at the front desk. he had a room available. the room was very large and had a safe (which i like for my laptop); a small fridge a microwave sink (in the kitchenette). i usually travel with some food and the fridge was very convenient. the room was large and comfortable. there were two robes in the room. free internet. it was very clean. it had a large screen tv - a dvd player and a cd-radio player. there was no good desk chair so if you need to work at a desk for a period of time you will have to ask them to bring you one or call and ask if they have them. the location was terrific - walking distance from bart the powell street trolley and market street. it was perfect for public transportation if you didnt want to take a cab. i got a great deal on the room ($--- + tax) but based on the other reviews here at trip advisor i was not disappointed. i also heard that the restaurant in the hotel was quite good but i had other plans. the club level has coffee and tea available all day and a lovely fitness center steam room jacuzzi and showers. if you want to have breakfast there is a wonderful place called lori is right down the block at --- mason. they are friendly and they even do room service to the hotel. avoid the pinecrest diner. i went there when it was half empty and they rudely told me that booths were only available for parties greater than one. i was told to sit at the counter. instead i chose to sit at lori is. i walked in the door and was greated by a very friendly staff who told me to sit anywhere immediately asked if i wanted coffee and brought me a lovely breakfast. service was great and the food was good.',happy
id47555,' perfect location for our two-night stay. we wanted to be close to soho and the lower east side. simple and modern with lovely touches (red flower toiletries). service was on point and we felt well cared for. staying here meant that we could splurge on our trip. we have stayed at crosby street hotel in the past and nolitan is at least half the price! we will return here and feel grateful to have found our home base in the city.',happy
id47556,' you will be talen care of-- not just checked in but looked out for! we had a rough trip marred by a terribly destructive thunderstorm and kwame (and the support staff) took excellent care of us! it alleviated so much stress and we were able to find a room at a tough time and get --star service respectful & courteous treatment at westin. this was remarkable given the stress on all local dc area hotels-- all were booked full of displaced homeowners and tenants and travelers. and despite all the challenges we were very well taken care of. kwame (front desk-weekend) even stayed past his overnight shift duties to try to ensure that we had a place to stay when we were displaced from our original hotel! and he assisted our business group planner when our meetings were going to be hampered by inclement weather. he was remarkable and dedicated helpful and concerned for all the guests wellbeing. even from the moment i walked into the hotel and one of the guests was crying from an unrelated incident (i guess they had a bad evening out) he was consoling her! amazingly thoughtful. who knew a business trip would uncover a hidden gem of georgetown. and of course our rooms were amazing clean comfortable and due to my inadvertent loss of my cell phone back on the other coast the hotel provided me an evening pf complimentary internet so i could complete some work on my ipad. thanks westin team! (spearheaded by one amazingly hardworking man!)',happy
id47557,' the sanctuary is close to time sq. the staff is very friendly. the room is a little small but the rooftop bar is great. the rates are reasonable. the only problem i had was the transportation from the hotel to the airport. i asked the doorman named george that i was checking out so he can setup a cab for my departure. i asked him for a yellow cab but he insisted to get me a black cab which at the end overcharge me and i had a heated argument with the driver. i called the hotel to complain and nothing was resolved. i want to warn all fellow travelers to insist a yellow cab instead of the black cars so they dont over charge you.',not_happy
id47558,' another typical stay here. better then my last trip in august however. room was clean i had a balcony too which was a pleasant surprise even if it was about -sq ft! i found every staff member to be pleasant and helpful. i asked for one of those macy is discount cards for foreign visitors and next thing i know the receptionist was getting all excited and letting me know about various sales that were on i was delighted with her to offs cos i ended up getting half my xmas shopping done! however i am still very concerned about the security access to this hotel! the ground floor has no staf so access to the lifts are open to anyone. there are a huge number of homeless people outside the hotel and they can easily gain access to the hotel and bedroom floors as the lifts do not require key access! i really wish they would address this! otherwise it was fine!',not_happy
id47559,' this is a very beautiful classic hotel that has been around for a very long time. they have done a great job of keeping up the hotel. however because it is so old the rooms are very small. the gym could also use some upgrading. we really enjoyed our stay and thought that the staff was very attentive.',happy
id47560,' we stayed in the hotel metro from --th november until --th novemeber. what a lovely hotel right inthe centre of new york. i had requested an upgrade if possible as it was a special birthday trip for my husband and the hotel not only accommodated my request (without additional charge) but also put in our room complimentary chocolates and water. staff were extremely helpfyul and friendly. we could not fault this hotel. the complimentary breakfast was very very good and restaurant staff work really hard to ensure everything is refilled. the shower in the room was hot and there was additional heating-air con in the rooms. it is almost next tot he empire state building and a really good locattion for sightseeing. again we could not find fault and would highly recommend this hotel.',happy
id47561,' i took a - day weekend with my daughter who had always wanted to see new york city. it was our first trip. the hotel was perfect for us. nicely decorated with modern touches. the staff greeted us every day with a good morning hope you enjoy your day and welcomed us back each night with a welcome back how was your day . no question was too small and they went out of their way to make recommendations and help us navigate the city. the location is out of the noisy overcrowded times square area but a very pleasant walk to the theater district times square herald square and shopping. pair this hotel with a new york pass to see your pick of attractions and a hop-on hop-off bus ticket to take you to the attractions and you have a no-brainer perfect get away. i will definitely stay there again. the trip changed my mind about new yorkers they are very gracious and proud of showing off their great city. keep up the good work at the strand.',happy
id47562,' we recently stayed in the marriott marquis time square in new york. it is a huge hotel and all employees we encountered were helpful. i thought check in could have had more employees working since there was a line with only about - people working the desk area that probably had -- check in slots. the room was recently renovated and everything worked. we could hear the toilet above us flush and the water run down the wall. we had a partial time square view which we truly enjoyed. there was a fire in the elevator on sunday and monday morning about - am the fire alarm went off in the hotel and the fire trucks came again. we were assured there was no fire but it was very hard to settle back down and sleep. their elevators have the floor number entry on the outside. this was not a problem. the hotel is still under construction and will probably be a little more user friendly when all is complete. there are black out curtains and since we were on the --th floor there was no noise problem. there are no refrigerators in the room and we did not have a soft drink machine on the floor.',not_happy
id47563,' stayed here for - nights. boutique hotel decorated in -- is style pop culture. very colourful and retro. all of the staff were extremely helpful and friendly which makes such a difference to your stay. free wine (good quality) ---pm which was a nice touch and helped you to unwind before venturing out again. also cookies for free at reception in the afternoon. hotel is ideally situated for attractions shopping etc. room was a bit small but that was ok as the bed was large and comfortable. i would definately stay at this hotel again probably due to the friendliness of the staff.',happy
id47564,' my wife and i spent two great days in this comfortable no-nonsense hotel. it was our second visit to the hgi chelsea within - months... this time to celebrate my mom is --th birthday. when we got out of the taxi the bellman said welcome back! he recognized my wife and me from our earlier visit. this is just one small indication of what a good job this hotel does of hiring staff. everyone in the hotel is accommodating from the front desk to the wait staff in the breakfast room which serves perfectly cooked-to-order omlettes and eggs. the rooms are clean and modern with very comfortable beds. they are a bit tight on space - not unusual in nyc. the location of the hotel is excellent just a short walk to either the subway or path train. there are only a couple of quibbles: while --th st. has a number of charming plant and floral shops there are no interesting restaurants within the immediately vicinity. secondly the lobby and public spaces in the hotel (with the exception of the sun-lit breakfast room) are on the small side. still the place is well run the rates are fare for nyc the rooms and bathrooms are modern and the staff cares. what more do you want from a hilton garden inn?',happy
id47565,' i come to chicago every summer for my research for these couple of years and used to live in the city. i have stayed at several other hotels but this is the hotel i will use from now on. the door persons and front desk staff were always pleasant even late hours after midnight. the room was somehow outdated but kept cleaness. all the dishes were put in the dishwashers everytime we came back to the hotel. breakfast and welcome supper with beer and wine were available although i stopped going to breakfast since it lacked the variety after three days. the room was just cozy and comfortable just the right size for two people. i loved two flat tvs in the bedroom and the living room since my fiancee usually stays up later watching tv. we stayed ten days there and do not any complains but the two things. one is the elevators. they only had two elevators fir the size of the hotel and one time i waited for exact twelve minutes. the other one is we found there was no one at the door at - in the morning one time. the door was wide open and anyone can walk into the building. one guy came back from outside. i thought it was a bit strange although it is located in river north relatively well patrolled area in chicago. i also want to add that i liked connie and tony among the staff. they were always pleasant no matter how busy they seemed. i love the hotel and we will be back next summer for sure!',happy
id47566,' to begin with the staff at this property act like theyre managing a hilton - snobby not very helpful rude. guess the clientele theyre used to dealing with has made them jaded. the property itself is run-down and dirty. when the ac comes on the air coming out smells like body odor and sweat. thank god for air freshener. there are no pots pans dishes flatware glasses etc. in the suites so what is the point? the water pressure was great with lots of hot water. the stove top was dirty - i wouldnt use it. there was mold and mildew on the wall between the toilet and tub. the pillows are pathetic - go across the street to big lots and buy your own (get some decent towels and pillow cases while youre there) if you plan to stay a while. my company booked me here so i didnt have a choice.',not_happy
id47567,' we got a great rate for this hotel and stayed for - nights (august ----). we had a low floor room with a partial view of the pool. we initially started with a room facing the parking lot but after a quick stop at the desk we were transferred on the other side with the pool view. the staff is friendly and corteous. rooms were cleaned meticulously. best thing about the hotel? starbucks in the lobby (for sleepless parents like us). we had a great time lounging around in the pool. they also have a great fitness facility with lots of activities for families. they rent out bikes lend out ping pong rackets a tennis court and everything you could possibly think of. i was able to use their spa service and had an excellent massage. they offer facials too and all services priced reasonably. their spa is not really the type of spa that you go in to relax but it has more of the fitness club feel with showers and sauna. hopefully they have a real spa lined up in the future. the only thing i could complain about is the harbor is edge restaurant for some reason someone overlooked the fact that there are no ramps to get to the dining area. this restaurant is off of the main lobby of the hotel and only has steps to lead down to the tables. the hotel must have been aware of this oversite because all the staff are always kind enough to offer to lift the stroller for you. they also forgot to put down a ramp to access the main pool on the marina tower so you have to go around and take the elevator down. by the way did i mention $---day for parking? we didnt mind since it is like that pretty much anywhere in san diego for the rate that we got it is still a deal. other than that it was a great stay and we will definitely be back.',happy
id47568,' a group from work was going to new york city to see the toronto maple leafs play the rangers i thought it would be a great experience for my mom and i to see new york and a hockey game.. when i found out we were staying at the carter the first thing i did was google the name of the hotel and came across this web site with the reviews and pics... then i started dreading the trip... could it really be as bad as people had said?? my mom was prepared with lysol bug spray our own sheets and blankets and garbage bags... when we drove up we were laughing because it seemed so surreal... the door man had a crooked hat... cheetah is strip club was right beside the door... when we walked in to the lobby the security desk had a small chinese woman behind it.. was this our protection?? the long rolls of carpet were in the corner of the lobby... the smell wasnt too bad... we went up in the elevator to floor - and there was a pile of garbage beside the elevator.. oh great... our room had a key card which was encouraging as someone had mentioned they had a key and the door wouldnt shut... since this was a group trip i got to see a variety of rooms... our room was ok..one king-queen size bed with one sheet and a thin blanket (thank goodness we brought our own) .. there were hairs on the sheets and a black dots that im not sure if they were bed bugs or not.. there were red stains on the desk that my mom thought were blood... the tv was an old turn dial kind that only got one channel pbs and it was fuzzy... the bathroom was falling apart and there were bugs in the bathtub (i dont know why anyone would bathe here)... the taps both had a letter h on them instead of one being h and c... the vanity had no mirror... in another room the bathroom door could only be opened from the outside so if you went in and shut the door you couldnt get out again... our tour guide said be thankful you didnt get room ---...so of course we all went up to investigate... --- hadnt been cleaned in who knows how long... towels were all over the floors..the bed wasnt made...garbage was everywhere...and the smell was of rotting mcdonald is food...i think i would have passed out if i got that room...another couple in our group switched rooms because the ceiling was caving in to their bathtub...on another note most of the rooms did not have smoke alarms and a couple were found in the dresser drawers... apparently some members of our group were put in recently remodeled rooms but i unfortunately did not get to check these rooms out... so in summary..if you are going for one night and do not have to bathe...this place is good because it is right in the heart of times square...but if you are staying any longer...be warned that you may come home with a couple creepy crawlies in your luggage...',not_happy
id47569,' this hotel was perfect for the location and security we needed due to gated parking lot and overnight security. we were on motorcycles and were able to park right in front of our rooms. the dissappointing part of our stay was the bathrooms!! oh my! there was mold and mildew. the tub had rust. the toilet looked very old. the towels were dingy and needed replacing. i had also requested queen size beds and told the reservation was booked for full size beds. the manager finally agreed to straighten this out. with what this hotel offers i would hope an investment would be made to upgrade the bathrooms which is badly needed. i like the fact that sinks are located outside of bathroom for easy access. although convenient this hotel is not up to courtyard marriott standards in its current state.',not_happy
id47570,' best hotel experience in downtown ny ever. the rooms are over the top the service is timely and flawless and the wall & water restaurant should be rated - star. will give serious consideration staying herer even when my work is in midtown it is that good.',happy
id47571,' i stayed at the radisson on the wharf for - nights. like all the previous reviews said the location is great. it is right there on the wharf (being the only true oceanfront hotel) and it is less than a minute is walk from pier ----where you catch the blue and gold fleets to alcatraz. public transportation is also only a minute away from the hotel and the surrounding area is nice and safe. i had a clean room with - standard beds a fridge and coffee maker. compared to other hotels ive been in the room was a little small but it was fine. however the walls are paper thin and i stayed on the second floor in a room facing the intersection of powell and beach so i could hear the cars and busses go by. (this was no fun since i was already adjusting to the east-west coast time change). but other than that it was okay. if you are looking to really soak up the city and set up base from the wharf i really recommend this place. i booked through a major hotel consolidator for $-- a night and so for the price and location combined i would stay here again.',not_happy
id47572,' went with friends to see a show and do some shopping and stayed at the st francis. i remembered it from my childhood as being smokey and old... not so anymore! it has a sort of hollywood look inside now and is very well maintained. all the amenities in the bathroom including an iron made for a comfortable stay. the bed was comfortable- though the sheets were too short so you could feel the matress at the foot (ick) and the blinds made the room completely dark so i slept in much later than i ever would at home! the concierge was very helpful we got extra towels promptly when they were requested.... overall a very good stay and i would definitely return!',happy
id47573,' we stayed here upon the recommendation of friends who visit nyc often and we will thank them for the tip. we very much enjoyed this property -- great location so convenient to -th ave times sq rockefeller ctr and in a quieter area than other hotels. the staff was friendly and attentive and rapidly took care of any issues that arose. we love the extra amenities like morning beverage service and free wi-fi that come with signing up for omni is free loyalty program select guest. the room was spacious even with the rollaway for our teenager. the restaurant was good without being overly formal or pricey. loved that we could get a light dinner in a very comfortable lounge-like setting. we will definitely stay here again as well as at other omni hotels.',happy
id47574,' i have stayed here a few times now generally the night before an early flight out of lax when i am visiting la with my family. i find it helpful to be able to drop off my rental car the night before (most of the rental agencies are either a short walk back to this hotel or will give you a ride) and take a early shuttle to the airport when we have a departurae before say -:--am. in that context this hotel is a good choice. in terms of layout and amenities - it is an embassy suites - one bedroom suite atrium fridge etc etc. however - this place has some challenges: -) cost - every time i book this i struggle to justify paying what they charge....i do but if i wasnt travelling with two kids and thus needed two rooms i would go elsewhere -) cleanliness - the rooms are worn and show some hard use. on our last stay the carpet in the bedroom was soaking wet and we had to change rooms. -) noise - the atrium always looks cool but if you have an early flight and their are loud familes drunks etc it can be a real pain point that seems to happen here.',not_happy
id47575,' stayed at the hotel whitcomb in june for a five day conference. was very pleasantly surprised by the ease of checking-in with such a large group as well as the very accomodating staff when we made special requests upon checking-out. loved the convenience of starbucks...although they really should do something about the fire alarm going off in the morning. i was told it was related to the cooking of items at starbucks. my room was perfect! no view but knowing san francisco and room rates i didnt even expect a view....i was at a conference and didnt need one. everything from the bathroom to the bed linens was absolutely clean. the hall ways were bright and yes this is old style san francisco. i enjoyed stepping back in time with all the conveniences of shopping the symphony hall restaurants and transit within blocks of the hotel. having a restaurant and bar right downstairs was also great! my only compaint was the spotty wireless connection. other than that no complaints! thanks for a great stay!',happy
id47576,' friendly and accomodating ..... manager richard front desk gloria and shuttle drivers rego and husain outstanding!!!!!',happy
id47577,' i was nervous about finding a safe reasonably priced hotel room in downtown san francisco but the baldwin hotel was better than i expected. the staff was friendly and helpful and the room was clean and comfortable. the location was great with union square and market street and access to cable cars street cars buses and bart within a short walk. (not to mention the south gate to chinatown just across the street) the room was simple but updated with a big screen tv and a safe for valuables in the closet.',happy
id47578,' i booked a great on-line rate for the w seattle for a weekend in march and then got nervous when i read the reviews here. im to report that our stay was a positive experience. the staff were friendly and helpful the rooms were clean and comfortable (though terminally trendy) and we had a great view over the downtown area. parking was a bit pricy but that is what you get at a high end hotel in a downtown area when there is no other options. id stay again.',happy
id47579,' we stayed over the ---- easter weekend. the room was spotless and the bed was extremely comfortable. we were on the -th floor an inner courtyard room. the view wasnt spectacular but who cares. we were there to walk around san fran and look not to look out a window. room was small but clean clean clean. love the amenities (the free wi-fi is a huge benefit you get free -- mintues a day of internet time in the lobby and can print out boarding passes for free!) the location is great. just one block from powell bart station and from the market street public transportation conduit. we were back and fort to the hotel a lot as we could shop hop the f trolley back to hotel run up and drop bags off and be back in the thick of things. as well the front desk staff was all very friendly and helpful. special shout out to tyler. but they were all great at giving directions and tips for restaurants and for walking tours. honestly we could have booked in another larger higher star hotel for same money but i missed that availability by -- minutes. so glad i did. this hotel and their staff really enhanced our stay in san fran. if youre in the city to enjoy the city and not to spend hours in your hotel room looking at it through a pane of glass this is the palce to stay.',happy
id47580,' clift is my -nd morgans hotel group property after staying at st. martins lane in london recently. as such i had high expectations regarding modern aesthetic clean and chic rooms and high level of service. those expectations were definitely met! the hotel itself is dark eclectic modern and colorful. the elevators immerse you in some serious color (purple green or orange) and the hallways are solid lavender (that flow into the rooms). i loved my room is lavender entryway (even the safe was solid lavender!) white bedroom with orange accents and clean bathroom. while the bathroom furnishings date the hotel a little and were a bit cozy they were clean and stocked. the staff at the hotel were for the most part very helpful. they helped make accommodations for us when needed and remembered us at the door each day. we didnt try the restaurant-bar but were told that the bar is a serious hot spot (as we saw by the red velvet ropes and bouncers at night). even with the excitement there the noise didnt reach beyond the lobby area. the location is great for downtown sf work but is also near public transportation and fun sights and shopping. i will plan to stay at clift again next time im in sf!',happy
id47581,' so they say this hotel is haunted...but that isnt why we stayed here. this was our second time at the horton grand and definitely not our last. rooms are very antique looking (in a good way) and decorated with classic furntiure and fixtures that really take you back in time. although the auto lighting fireplace and hd tvs add a nice modern touch. the location is perfect for anyone wanting to visit the gaslamp district and not worry about driving (since that can be a challenge on busy weekends and all of the one way streets). there is a daily charge of $-- for valet parking (in & out privileges) but when you factor in the room pricing completely worth it.',happy
id47582,' it was an oasis of bliss as soon as i walked into the lobby. didi the happiest guy in dallas held the door for me and i walked in and was drawn immediately to the beautiful floral centerpieces. didi named each flower for me! check-in was a breeze. it was the beginning to just what i needed peace and relaxation. i was in town for business at a different hotel but a previous visit to the ritz-carlton dallas had me coming back for more. the room was spacious and sparkling clean. we had a beautiful view of the crescent. i was in pillow heaven could not wait to be wrapped up in luxurious bedding. had the best night sleep ever. enjoyed room service for breakfast which was top notch both service and the food. i was off to work but dreaming about coming back to the ritz-carlton to visit the spa. all i could think about the prior month was utter relaxation and the spa did not disappoint! all my stress melted away and the massage was way more than i hoped it would be. my shoulder was extremely tight and joseph took the time and caring to make sure i was feeling absolutely wonderful before i left. he was extremely knowledgeable and skilled. for me this stay was perfect. i did bring my spouse and eight year old son along on this trip. my child was a little bored. he had his heart set on swimming in the pool but it was very crowded with a drinking crowd. reminded me of the party pools in las vegas. so he was very disappointed. i was sad because he loves to swim. but the hotel is within walking distance of many things to keep him entertained.',happy
id47583,' hello- i am a service manager and i must say this hotel meet all my excpectaions and more! my husband and i have never spent the night in chigaco and were when we booked our rooms at this fabulous hotel. we only spent two short evenings in our amazing room i truly did not want to come back home to kc! monica the agent whom checked us in was very nice. sylvia the lobby concierge was so very kind and helpful with all of our needs including a wheelchair for my husband. i will make this our hotel every time we are blessed to be in your awesome city.. kc travelers-',happy
id47584,' the rooms at the hilton san jose are nice but nothing remarkable--- kind of a retro -- is ultra-modern theme going on and mostly comfortable and decent sized. everything is really clean and the beds are comfy. but there is nothing really remarkable about them-- no special touches or signatures. just a hilton room. which in and of itself isnt a bad thing--- just dont come here expecting a fantastic view or stellar luxuries. the biggest negative though is the noise. it is *everywhere*. from my room on the --th floor i could hear the neighbors on either side of me opening closets and flushing toilets folks chatting in the hallway and the people upstairs walking around. sound travels entirely too easily in this hotel. even worse is the airplane noise-- this hotel has a very convenient location near the airport and you are never more aware of it than when you are trying to fall asleep. thankfully there is a break in the action between around --pm and -am but the rest of the time it is jets jets jets. it is not a restful place to stay. if youre here with a convention you will enjoy it--- great location plus the executive-level lounge is one of the better ones in terms of breakfast choices. if youre here for any other reason id actually go somewhere else. id been planning on changing hotels partway through my stay but got the chance to go home early so i took that.',not_happy
id47585,' the whole facility is so beautiful and in such a perfect location. all of the staff we encountered was kind enthusiastic and professional. we were given a complimentary upgrade upon arrival normally a $--- charge. we were in an ocean-side room with a view of everything from the ferris wheel to the end of the olympic range in the distance. our upgrade included the claw-footed tub in the already sensational bathroom that had a view of the sound due to the pocket doors opening the bathroom to the living space. the restaurant was wonderful. i admit i am a bit confused by the tree art: trying to hard to mesh contemporary with rustic? i never made up my mind. kind of tim burtonesque though. our waitress was excellent along with the rest of the staff. we were never wanting but nothing was intrusive. just quietly attentive. we sat in one of the booths along the back wall which i suppose is less desirable however it afforded us a great view of the room (for people watching) and of the puget sound. we even had a full on view of the sunset over the olympic mountain range. the booth i thought was more romantic than the rest of the seating in the restaurant or even out on the balcony.',happy
id47586,' we booked our room through hotwire and received a great rate. when we went to check in i had asked to attach my hilton honors number as i am a gold member but they immediately (and not very politely) said that since we booked through hotire we were not entitled to any extra perks for being a gold member. that how registration started. this is a huge hotel more than ---- rooms so it was definitely a hike getting to our room. we got into our room in buliding - and this was one of the smallest hotel rooms i had ever been in. the room was small the bathroom even smaller. we had a window about -x- that half faced a wall and a courtyard. i believe this was the worst view ever. at this point we shook it off and told ourselves we woulnt be in the room very much anyway. then the next morning the horror started. at -am the pounding clanking and screaming started. this continued for - hours and finally i called to see what the raucous was. we were told that we were right next door to the housekeeping station. then they offered to let me speak to the manager and i was put on hold for over -- minutes. i finally hung up and decided to call back just to see what the manager had to say. i then was told that they would be in contact with me. -- minutes later a housekeeper comes to the door and apologizes for the noise. i never received a call back from the manager. i was tempted to call and ask for a room change but i figured that would be a huge struggle since service is non-existent in this hotel. i would definitely stay elsewhere no matter how good of a deal you get for this hotel. horrible experience.',not_happy
id47587,' the hotel itself is pretty standard and the room nothing special. it is located very convenient for the convention centre and the freeway but not particularly for the bars & restaurants. however this is where the hotel scores very well - free shuttle bus from the hotel to basically wherever you want in downtown beale st area. we were driven by ray and he was a superb guide to the city. the other hotel staff are good and friendly. would go back on our next visit to memphis',happy
id47588,' my girlfriend and i stayed at the dream downtown for two nights. we used a third party website to book the room which in result caused some complications when we checked in. the gentleman at the the front desk chirag surti was extremely accommodating. i have worked in the service industry myself for many years and in my opinion it is rare to find someone as genuine as he was. as long as someone like him and the doorman carlos continue to work at this hotel the dream downtown will be my top pick while staying in manhattan. thank you!',happy
id47589,' great location - just around the corner from times square. accommodation - could do with a lick of paint and a bit of an update but on the whole it was satisfactory for our short stay from --th october til --th october. room was cleaned everyday fresh towels beds made etc. it would have been nice to have tea-coffee making facilities in the room but there is a cafe downstairs to get a take out.',not_happy
id47590,' beautiful room. walking distance to excellent restaurants. bring your ear plugs though. lots of traffic noise and sirens. paid $-- for parking. mights stay there again.',happy
id47591,' the outside of the hotel definitely is not representative of the outside. although the murals on the walls of the hotel are beautiful the rest of the outside of the hotel does not present well. the lobby is definitely dated but in the middle of a renovation so that is good. i was very surprisedtherefore when we walked into this totally transformed suite!!!very contemporary room! - tv is double sinks micro and fridge as well as comfortable pull-out sofa granite countertops and double showerhead! also because we stay at laquinta so often they gave us an upgrade for the same price. the king bed and pillows were almost heaven. slept extremely well and did not hear a thing in the middle of a big city! room --- has - views of the seattle needle from the windows. only drawback was virtually no place for dog to run without walking almost - blocks to denny park(with the homeless in tow). we did not have a problem but city life is definitely not living at the beach . (long beach wa).',happy
id47592,' i wasnt sure what to expect but i couldnt have been more pleased. parking was quick and easy across the street and check in was quick and friendly. the location is awesome with macy is and the empire state bldg right out our window. breakfast was included and it was very good. very comfortable bed.',happy
id47593,' my husband and i stayed at this hotel many years ago and remember loving it. so we decided to stay here with our -- mo. year old. the positives were it was a huge room with a divider so we could spread out a blanket and make a play area for the baby. it came with a big fridge microwave and bath tub. the bed was very comfortable. i just wish it was a little newer and cleaner. it is due for an update.',not_happy
id47594,' we stayed here for - nights while sightseeing in the boston area. great location for the price close to the metro free parking decent breakfast buffet free internet in the lobby. the front desk personnel were extremely friendly and helpful. i loved the toiletries provided in the room. nothing luxurious but that wasnt our expectation when we booked it. it was a pleasant stay. would definitely stay here again.',happy
id47595,' stayed at this hotel for a week its on broadway close to central park shops and lots to see around the area. rooms are a good size and beds very comfertable with the comforts of home including flat screen tv internet and very quiet in the rooms. there is a market just over the road and good resteraunt next door and theatre the other way. good service in hotel and allways help point you in right direction to were you want to go. close to anything you need on a holiday and many restaraunts and diners close also. - star',happy
id47596,' we booked this hotel after staying at the muse hotel the previous year and being impressed by the reviews and the obvious better-value rates. we were very impressed much better value than the over-rated hotel across the street. although this is not a boutique hotel it is perfect for what we are looking for in a new york hotel - excellent location good value clean rooms and friendly staff. i was somewhat surprised to read a previous review stating that the breakfast guy was a jobsworth. the man could not do enough for you in the morning he also works through the rest of the day in the hotel so he has is work cut out for him. i wouldnt want to pick up bread if someone is sticking their hands in the container - that is what the tongs are there for!! overall probably the best value hotel around times square. this was our second visit to nyc and although we loved this hotel we will probably stay around the village on our next visit as times square is just far too touristy after a first vist. if you want to stay in times square - book this hidden gem.',happy
id47597,' we were traveling through phoenix on the way to california and wanted a hotel that was nice in a safe area not overly expensive close to i-- access and with a free morning breakfast so that we could get up early and jump on the road. after doing a little research this hotel seemed to fit the bill so we booked a two queen room. the rooms are plain with a large bathroom both were very clean and everything worked. there were several places to eat within a few miles of the hotel and several museums. the pool area is small but perfect for a quick dip. the free morning breakfast was very very good. it had everything from cereals to make your own waffles. this hotel was perfect for what we were looking for since we were just passing through. another reviewer commented on the helicopters landing on the adjacent hospital and of the noise. several helicopters did land while we were in the pool however that was the only time we actually noticed them. i did notice that we were the only family there with children at the time (- yoa and a -- yoa). during breakfast i could see that this hotel is main clientele is business travelers and those which are visiting the hospital. if we were to be staying in phoenix longer then we probably would have gone with a different hotel since this one is a bit bland and almost feels like you need to be whispering so as not to disturb anyone.',not_happy
id47598,' i expected a - star hotel and got a -. not once did a bellman help my family with the door even when we were loaded down with our luggage and a young child in a stroller. i know we looked as though we needed help. i felt completely ignored. there were three men standing out front. i guess they were there exclusively for valet? after making it inside the lady at the front was nice and helpful. her name was jennifer. we did not expect our room to be ready we just wanted to drop off luggage. we were told we would get a call when the room was ready so we could return and freshen up but we did not. when we returned the girl that actually checked us in seemed very inexperienced and confused us greatly. when we finally got to the room i was very disappointed by the appearance of the room. it was dirty. the carpet has not been vacuumed or vacuumed poorly. there were white stains on the black sofa as well as stains on most other furniture. the refrigerator had the last guests opened bottle of wine and milk. it was also very dirty. i went down to let them know and a guy came up to clean. he was very unprofessional and seemed to expect a tip for doing something that shouldve already been done. the biggest issue i had though was the fish. i ask for the fish upon reserving the room. i asked for the fish when we arrived the first time. i asked for the fish a third time when we checked in. i also had to ask for the special kit for my - year old whom the trip was exclusively for. i also asked on the occasions for the special robe for him. these were all the main reasons i chose this hotel because they supposedly do special things for kids. when we get to the room no fish no robe. on our way out to dinner i stopped by and asked again for both. when we got back- no fish no robe. i went down to inquire about it again. she said she put in a request and seemed surprised it was not there. on my way back a a man came out of a door by the elevator and rudely asked if i was the one wanting a fish. i said yes and he thrust the fish bowl towards me and said well here . i let him carry it up. my son doesnt have pets at home and was very excited to get the fish it was all but ruined by the time we got it. very disappointed. no turn down while we were there. lastly while i was down asking for the fish i informed on the appearance of the room. i asked for it to be vacuumed the next day. it was not.',not_happy
id47599,' location of hotel is excellent very central - walking distance to chinatown bart union square shopping malls.... but rooms are very small & two is crowd ! it can also be very noisy if your room is facing the main road so ask for inside rooms to get a sound sleep. breakfast is basic but good & healthy. enjoyed our stay just wish the room was not on the main road & was slightly bigger.',not_happy
id47600,' i just returned from a two night stay at this best western. let me preface this by saying i like nice hotels but can be a happy in a nice clean hotel with good service when i am traveling alone for business. so anywhere from --- star hotels typically. i chose this hotel because it was the only one i could find for the dates needed in center city. all the reviews that state how this hotel is dark not very clean and badly in need of renovation are ---% accurate. the sheets were frayed chairs were broken and in need of repair stains on bathroom floor and sink air conditioning that did not work until i called the front desk and when it did sounded like there was a generator in the room. i paid --- a night and trust me it was not worth it. there are many many very nice hotels between the museum and the historic district so i was sufferring from hotel envy. the difference between them and the bw is night and day. the only reason i stayed the -nd night was that i was at a conference concerning the homeless and felt bad complaining about my hotel:) i will say on the plus side the location is good for the museum and the riverside park and there is free parking if you are driving.',not_happy
id47601,' stayed for - nights in june ----. received a free upgrade to a -th floor room with balcony and view of brooklyn bridge and a whirlpool bath. view is fantastic if you overlook the multi-lane freeway that runs alongside the river! unfortunately the balcony wasnt very private as it just had a metal railing all the way around so no privacy from the balconies of the rooms on either side. not really a problem for us as the weather was such that you couldnt sit out anyway. also the patio doors (two sets) onto the balcony need some attention. they were badly fitting so let in a lot of noise not to mention the strong wing that was blowing on one day. i imagine in the winter it would make the room very cold. having said that the room was a good size for new york and well maintained. the breakfast room is very small and was very busy on both mornings. there is a good selection on offer and the hot dishes looked appetising though i didnt try them. the location is great. seaport is a quiet area with nice shops set in cobbled streets and pier -- is very nice too with quite a bit indoor mall and a number of restaurants with outdoor seating. the work outside is still going on but it doesnt start until around -am and finishes late afternoon so the noise shouldnt affect your stay. once the work is completed it will be an even nicer area. it is less than a -- minute walk to the nearest subway (fulton street) and from there you can get trains uptown. we went right up to the central park area in less than -- minutes. dion on the front desk was extremely helpful as were all the staff. if i needed to stay in ny again i would definitely stay here again.',happy
id47602,' we stayed at the marriot for - nights in march. memphis was the final location of a multi-centre trip to the southern states. arrived at memphis airport at -pm on a sunday evening and waited absolutely ages for our baggage. asked a member of staff at the airport about ground transportation and was told that phones were available to call the hotel for a complimentary shuttle. i soon discovered that there are - marriotts in the memphis area and unfortunately the marriott downtown didnt offer this service. we decided to get a taxi which cost about $-- but as it got us to the hotel really quickly we didnt mind. was greeted at the hotel by very helpful bell and front desk staff who both showed an interest in our trip. the room we were allocated was on the -th floor the view was obscured abit by the entrance way canopy but still got a reasonably good view of main street. it took a while to realise what the persistant rumbling noise was outside the room . soon realised it was the old trolley cars going past. it was a bit noisy but didnt keep us awake. the room was spacious with - double beds which were quite possibly the most comfortable beds i have ever encountered - i wanted to bring one home with me! the room had all the usual amenities; tv clock radio hairdryer iron coffee-tea making facilites etc. it had a large bathroom with power shower and hairdryer. both room and bathroom were spotless and housekeeping visited every morning with fresh towels. one thing i noticed about memphis was the friendliness of the people that live and work there. the hotel staff especially housekeeping were no exception. the hotel had a small gift and coffee shop downstairs in the foyer which was useful for snacks and bottled water. we didnt use the trolley bar during our stay so cant comment on this but we did use the main restaurant for a breakfast buffet which by british standards was superb and relatively cheap! only discovered on our final day that there was a small indoor swimming pool on the -nd floor with a sauna and whirlpool. used this once during the stay and was pleasantly surprised as barr the staff visiting to bring clean towels i had it all to my self. next to the pool area was a small sun terrace with loungers fitness suite and self service laundry - which was great for rinsing and drying the wet swim wear! the memphis area was really easy to navigate and couldnt believe how quiet every where was. we found that most of the attractions including beale street were within walking distance. there is a trolley stop right outside the hotel though if you get tired. its a dollar a ride andtakes you almost anywhere within the downtown area. there are members of the blue suede brigade dotted about the city to help point you in the right direction of the attractions if you do get lost. as we had prebooked tickets we had to get a taxi to graceland which i thought was a bit pricey at $-- for a round trip. we were told however that if we hadnt prebooked tickets back in the uk we could have used a cheaper shuttle bus that passes by the hotel each day. even if you arent an elvis fan i would still recommend paying graceland visit. i really havent got anything negative to say about this hotel. apparently it was fully booked during our stay but everywhere was always so incredibly quiet. i thoroughly enjoyed my stay at the marriott and would most definately stay here if i ever visit memphis again. would also reccommend it for tourists visiting the area.',happy
id47603,' i visited chicago on a budget and decided to stay because the cost. the place makes you feel like you are on a budget the rooms are very plain. the service was below average. tried being friendly to the staff but they act emotionless and like they dont like their jobs. it was by no means the worse place ive stayed but i felt like a cheap skate for staying here. if you are just passing thru this is an okay place but if you want a chicago experience spend a little more and stay somewhere else.',not_happy
id47604,' we cant say enough about this new hotel. my wife and i are in the travel business and we were thoroughly impressed with everything that the watertown offered! great value complementary secure underground parking complimentary downtown shuttle service every hour complimentary full breakfast complimentary wi-fi internet access and a wonderful spacious corner room -- min from downtown seattle in proximity of univ of washington campus with access to many wonderful restaurants. great service with a warm and friendly staff who went out of their way to make sure that our visit exceeded our expectations - and it did! the next time were in seattle there is no question where we will want to stay! thank you watertown staff!',happy
id47605,' the room was immaculate and comfortable with a spectacular view of lake michigan and the city of chicago. it was the best night is sleep ive had in a long time - the bed was amazingly comfortable! the bathroom was large with the softest bathrobes and oversized towels. everyone on the staff was extremely pleasant; the concierges (karen and heather) gave us excellent recommendations and were a wealth of information. the location couldnt have been any better - steps from michigan avenue with the best shopping. just take the elevator down a few floors to bloomingdales and a myriad of shops! you dont even have to go outside! check-in and check-out was quick with no problems. the front desk staff was great - always ready with a smile every time you walked in. the lemonade and cookies in the lobby every afternoon was a nice touch and enjoyed the cozy bar in the evenings the perfect way to relax after a full day of shopping-sightseeing! the spa was great with the most relaxing massages.... i would recommend this hotel to everyone - a great experience if you want the finest!',happy
id47606,' the hotel has exceedingly good service. all the employees are friendly and professional making your stay even more enjoyable.',happy
id47607,' an unvelievably great hotel...architecture amenities staff and location are outstanding..what a greaty hotel. wish every hotel was as good as this one.',happy
id47608,' we booked through expedia and paid around $--- a night inc tax. taking the t from the airport to state station only cost $- and the station is about a - min walk from the hotel. although the room was quite dark it was spacious. it had a fridge and microwave as well as kitchen utensils etc. the bathroom was quite small though. the hotel has a small lounge with free internet access. elephant & castle pub has a nice atmosphere and the food it quite good. the hotel was in a prime location to most tourist attractions and anything that was not within walking distance was easily got to with the t. downtown crossing shopping area quincy market boston common etc are all a short walk away. would def recomend the club quarters.',happy
id47609,' i stayed at this hotel three times on business in the last two months. the staff are very helpful the property is generally well maintained and i even like the decor. however some rooms are claustrophobic and right above a noisy street. i live in an urban area and stay in large cities frequently and this is not what i would expect for the price i paid. i have stayed at many hotels in san francisco in the last -- years and i would recommend this hotel only if you are offered a significantly better price than other hotels in the financial district or union square.',not_happy
id47610,' my husband and i came for the weekend. we are originally from san diego so we wanted our hotel to be central. we were very with our stay. for the price ($---)it was a real value. we had a bay view beautiful walking trails very nice looking hotel (you could have a wedding here)tasty breakfast and a junior suite. liberty station is a nice little town that needs to be seen by taking a walk. there are too many hidden away places. the hotel is just off of a plaza with a few very good places to eat. the thai & sushi places are very good. there is a free shuttle to and from the airport but id recommend renting a car if you want to see the rest of s.d.',happy
id47611,' i loved this hotel. the room was small but very cozy. the hotel is walking distance to union square and the gates of chinatown is just next door. they have a fabulous french cafe across the street. the food was delicious. the cable car to the wharf was very easy. high five to the staff. valet parking is $--.-- for guests which is pricey to me but is probably the total norm for downtown san francisco. i would highly recommend staying at this hotel. i got a great rate on one of the nights. my king bed was super comfortable and had a great nights of sleep. i felt very safe in the area of where the hotel was. the weekend i stayed was during fleet week which explained why all the other hotels were completely booked but im so glad that this was not sold out because it really was a very great hotel. our room was super clean. i would definitely reserve here again.',happy
id47612,' we booked on quikbook for - nights starting on --- at $--- a night. room --- was great. a most quiet room from both in and outside. the queen size bed exceptionally clean room and the layout were nice for the typical small hotel rooms in nyc. all staff were great. the location by grand central was special and also very close to bryant pk. with its free entertainment. in nice weather eating outside in the pk. was a real plus. the hot water problem previously mentioned did exist on the -th but was back operating that afternoon.',happy
id47613,' recently spent four night at the tuscan inn. firstly they didnt have a record of our booking which we had made - months earlier. then they gave us a room which had a view of a wall a tiny bathroom so small in fact that the sink had to be in the bedroom. the hotel wasnt busy at the time so it wasnt lack of space. they then charged our credit card when we left even though we had already paid when the booking was made. since then our credit card has been charged for another - nights stay in may. a booking we never made and a stay we never had. so unless you want your room to have a sink in it and a view of a brick wall not to mention you card being charged for other people is accommodation i would avoid it like the plague!',not_happy
id47614,' this hotel has a great location overlooking the l.a. harbor and is a short walk from a park. when we first walked in i couldnt believe it was a doubletree. maintenance and repair of the common areas is lacking. the carpets were filthy in all the common areas and everything looked worn. the kitchen door opens into the main reception-lounge area. the door was constantly propped open allowing everyone in the lobby to look into the kitchen and cooking smells to waft up the stairwells into the sleeping room areas of the hotel. we were on the waterfront but everything smelled of fried food. our room did have a lovely view of the harbor and once we were in it we were at ease. management needs to wake up! they are missing an opportunity here.',not_happy
id47615,' bed comfortable shower excellent. we stayed on the -th. floor which the hotel calls the historic floor. i guess this is where the former bank executive offices were located. the room was kind of cramped and badly laid out. when we arrived after -.--pm we were told that our room was not ready and we had to wait ----- minutes in the lobby. there is no bar in this hotel. valet parking is expensive at $-- plus tax plus tip on arrival and again on departure. we disputed the $-- charge because both the hotel is web site and the guest services brochure in the room indicated it was $--. this is bait and switch and the charge was waived. breakfast is ok. all the staff were friendly and helpful but at $--- plus state and city tax for one night this hotel is overpriced. we would not stay here again.',not_happy
id47616,' came to the andaz for a work party and was blown away by the place. they had us (about --- people) in an amazing space with friendly attentive staff and several efficient and well-organized bars. the decor was modern and beautiful without being ott. best part of it was however the food. they have chefs cooking in the room with you which added some real theater to the event. and the food was delicious. after the event everyone at work was raving about andaz. very highly recommended.',happy
id47617,' the barclay is well appointed and definitely --star. a lovely hotel in a perfect location! close to grand central the subway etc...super jumping off point to everywhere in the city. check-in was easy staff was very pleasant and our room was quite nice. it was all made even better by the amazing hotwire price. we would definitely stay there again.',happy
id47618,' the good: the cost and it is a great location a --- block away from union square. the bad: area becomes unsafe after dark. internet didnt work inside my room. the ugly: no air conditioning! again....no air conditioning! (this isnt mentioned anywhere on their website) the main reason for the bad review is the lack of a-c. it was far too hot to spend anytime in the room during the day (i know you dont go to san francisco to spend all day in your hotel room but a lot of the attractions require a lot of walking to get to. it would have been nice to spend a hour or so resting between adventures). the temperature in the room is tolerable at night if you open the window but then you cant sleep because of all the noise. the area is a great location during the day but it becomes unsafe after dark...so plan on taking a cab back from any evenings out if you want to feel safe. also the internet single was so week it didnt work in -th floor room and had to take my laptop down to the lobby which was a huge inconvenience. on the plus side the room was relatively clean and the bed was comfortable. however if you can afford an extra $-- a night i highly recommend staying elsewhere.',not_happy
id47619,' this place was beautiful! we booked online and werent sure what to expect since we didnt know the area very well. very close to scottsdale and downtown phoenix roads. easy access to freeways and airport. very modern clean and spacious rooms. got a suite for a family of - and everyone was very comfortable. the rate included breakfast in the hotel restaurant. hot tub was a fun surprise. pool was warm enough for the kids to swim in even on a cool phoenix march evening. helpful staff. two flat screen tvs refrigerator coffee maker microwave and sink area. desk and couch area. fountains and fires outside created beautiful quiet ambiance.',happy
id47620,' after a rough trans-atlantic crossing we arrived at the hotel in what felt like battle tiredness condition. we knew that a mix up had been made with our booking from the uk and was no fault of the hilton hotel booking system. however when we checked in all our worries and concerns were sorted in a matter of seconds by the excellent front desk crew. in particular two ladies ingrid and viviane. we had a wonderful quiet room as we had asked for with a wonderful view down -th avenue. a great place to stay and less than -- minutes from the famous time square. well done hilton new york.',happy
id47621,' i absolutely loved this resort. the pools are amazing. the hot tub is one of the largest that i have ever seen. the service is amazing both pool side and elsewhere on the property. the smaller size of the resort too is a giant plus. we checked in after a long day at schlitterbahn and kept coming in after spending days out boating in the area & every time we came into the resort even looking wet & tired everyone was very helpful & gracious. one evening we did not have any snacks available for my children. they actually opened up the gift shop for us. how often does that happen? i would not hesitate to stay here again.',happy
id47622,' if you want cleanliness a comfortable mattress and friendly staff to help you feel right at home stay here. my husband and i went sportfishing for a day and the dolphin was right across the way so we decided to try it. we were very pleasantly surprised by the friendly staff cleanliness of the room and bathroom they are all white and the rate! wow! for the price we thought we were making a mistake but we could not have been more wrong. the rooms are quaint no phones but wifi is available and coffee and danishes when you are ready to wake. thanks to the staff at the dolphin! you are truely a diamond of a find!',happy
id47623,' we spent --whole nights at that hotel! the room was so tiny and dark even with a small window. at first we thought that there was no bathroom (it was behind the door)! we were lucky that we had warm water for shower..and the only reason we hold out was because we were out all the time! dont expect good cleaning just the minimum but soon youll notice that the room is full of dust...dont be drifted by the photos that show only the renovated restaurant and entrance..and not to mention the unthinkable price of - mojitos at their bar $-- total when they advertise $- each!you can eat and drink in nice places with this price! the only good thing was the location nothing else!',not_happy
id47624,' a very nice place to stay quite very accommodating and close to great shopping at south center. breakfast was a continental plus in the large lounge as well the free goodies in the common area...did i mention häagen-dazs',happy
id47625,' this is a beautiful facility but the accomodations are far below standard for the price charged. facility is under an ongoing refurbishment and if you plan to stay here be sure you get a newly done room. ours was smelly dirty and generally not satisfactory.',not_happy
id47626,' we took our -- year old mom to washdc for a trip down memory lane and were very with our stay at the normandy hotel. it is a lovely little boutique hotel with coffee and (good) teas available at all times in the charming lobby. the continental breakfast had a variety of choices the wine and cheese was very welcome at the end of the day and although small the rooms were comfortable clean and nicely appointed. we got excellent overall service but especially so from ahmad at the front desk and antonio; both of them graciously performed the little extras that made our visit more enjoyable. the only slight drawback was that our cab to the airport was mistakenly ordered for -:--pm instead of am - that caused about -- minutes of considerable worry before it got straightened out. we made it to the airport in time so all is well that ends well.',happy
id47627,' staying with westin copley is the best choice - it makes my first journey in boston after the horrible long flight from hong kong wonderful comfortable and warm (esp. in this winter time)seriously! it locates at the center of the city while everywhere is just a walking distance - make my life easier and convenient (no kidding). i will definitely tell my friends- colleagues to stay with westin copley if they are planning to boston!',happy
id47628,' my king bed room had - bathrooms which were tiny - an artifact of two rooms being combined as one. there were no windows that opened nor was there a safe as the website says. on of the toilets overflowed and it was fixed but the carpet was not cleaned and there were still tp charts on the tile floor when i got back... how gross is that. however the staff was friendly and helpful and overall it was a good experience. it cost $-- via cab to get there from logan but a shuttle or the mass transit would be less.',not_happy
id47629,' the air conditioning wasnt working and it was awful. i tried calling the front desk multiple times and no one answered. i left messages and no one called back. i finally went down to the front desk and asked and they said it was back on and would cool down eventually which it didnt. i would never stay there again especially for how much it cost. even the holiday inn has ac. terrible',not_happy
id47630,' spent six days in october for a conference where due to weather i was stranded a couple extra days. the hotel accommodated my unexpected delay and i did not have to worry about making other arrangements. this property is enormous. i had a room on the -th floor of the south tower no view but still i liked the huge windows and the well-appointed room. not as nice as some of my favorite westins but the location makes up for any deficiency. the staff was helpful and kind and truly you can walk or take the light rail almost anywhere in minutes. i walked to pike place the space needle shopping and restaurants. despite the terrible weather i didnt care! what a really great city. basic gym decent pool and spa. meeting space is very good but needs some tlc. temp was very good! lobby bar and meet up space decent. breakfast buffet acceptable but pricey. mini bar coffee maker robe on request. great reliable westin beds. great sleeping. however beware to not get a room near the elevator or ice machine way too noisy. they re-roomed me immediately once i realized this. i am irritated by a lazy concierge or one that assumes the lowest common denominator. we asked for good asian thai vietnamese nearby and the guy sent us to the thai ginger in the mall. here is my opinion and the opinion of every other weary traveler if we ask you for a recommendation and you cant think of anything but the mall say so. i would rather use yelp.',happy
id47631,' the hotel was very nice and appointed. it was walking distance to the port and to pikes place and had a delicious charming bistro in the building. definitely would stay again.',happy
id47632,' the staff is very friendly with mostly gay managers. it is one (long) block from the heart of the boystown bars-clubs-restaurants and there are plenty of glbt friendly restaurants and bars on the same block. the continental breakfast is limited compared to most best westerns but the wifi connection was good in both our rooms and overall our rooms were clean quiet and spacious. ill probably only stay here on future trips to chicago.',happy
id47633,' have stayed here twice in the last year. very clean hotel with some of the nicest hyatt rooms i have seen. outstanding location in the city as it is connected via skywalk to anywhere you want to see! great service at front desk. only downfall is parking is expensive as the garage is not owned by the hotel. i would definitely park in a garage down the street for much less (government building garage or even the mall parking garages).',happy
id47634,' stayed here on the first night of an explore trip in the us. very pleasant hotel. clean comfortable and spacious rooms. only issue is traffic noise from the street very difficult to get a proper night sleep in front facing rooms',happy
id47635,' great visit to the washington dc area. stayed - nights. large room that had a kitchen area - didnt have lots of pots-pans etc. but enough for a cooked breakfast or simple meal. grocery store not far. room was clean and comfortable. king size bed was comfy. nice and friendly staff. about - blocks from white house - nice walking distance. safe area - near georgetown univ. then we boarded old town trolley for the rest of the sights. nice trip - would definitely stay at the hotel again. internet was down during our stay - went up on the last day.',happy
id47636,' this hotel is great for partying young people. the bar there is really cool and the hotel looks very modern. it is not my style since it is a bit cold and dark but i am sure many people enjoy the view. you can even buy the things in the room',happy
id47637,' we stayed here for free using starwood points. it was nicer than i expected due to mixed reviews on this site. the staff was helpful and kind. the room was really large and comfortable. one odd thing was a bidet in the bathroom which was nonfunctional. the room could have used some updating but it still felt clean and well maintained. our view of the city from the --th floor was really pretty. i would stay here again if i found a good deal.',happy
id47638,' my fantastic stay started when i was greeted by the very very kind valet michael. he remembered that i had someone meeting me at the hotel a little later and without even giving him a name or description of my guest he was able to direct them right to me. later that day my guest and i were relaxing in the room when room service knocked on the door. neither of us had ordered anything but to our surprise we were sent a chocolate cake in celebration of my birthday. i had tweeted that i was staying at the w in dallas for an early birthday celebration and they had found my tweet replied and sent me a card and chocolate cake. (i was told later that it was virginia that had orchestrated all of that - thanks virginia!) a little later that evening my guest and i were headed to the house of blues for a concert just down the street from the w but in fear of getting lost we asked the concierge for directions. instead of giving us directions one of the concierges brent drove us to the house of blues in one of the hotel is cars. we were so appreciative. upon our return we were met by security which made us feel very safe and welcomed. the customer service was phenomenal. i cannot thank the w hotel enough for taking such great care of us and giving me such a wonderful birthday weekend. it is one i know i will never forget. i will definitely be back!',happy
id47639,' i travel very frequently and i think the triton is my favorite hotel that ive stayed at. we stayed in a king room on the -th floor overlooking the china town gate. other reviewers have complained about hearing the trash pick-up in the morning but im not sure what they were expecting. the hotel is located in the center of sf in the china town - financial district and of course trash gets picked up! whenever you stay in the center of a city this is a fact of life. it didnt bother us at all we went right back to sleep. the view and location made it worth it. we walked almost everywhere - all through china town to fisherman is wharf and the alcatraz cruises to the farmer is market at the ferry building to union square etc. for the few areas that were not within walking distance we just hopped on the muni trolley. also the beds are insanely comfortable. everyone at the hotel was super friendly and helpful. i brought my husband there as a surprise birthday present and prior to the weekend the general manager antonio helped me plan our stay and dinner reservations. antonio was amazing (thanks antonio!!). he even had a bottle of wine in our room upon check-in for my husband is birthday. i am sure we will be returning to san francisco in the future and we will definitely stay at the triton again. after this experience we will probably seek out other kimpton hotels when we travel as well. the hotel has a great decor great beds great location and amazing service-staff.',happy
id47640,' we stayed at the madison for a long weekend and had a wonderful experience. the hotel was beautifully appointed and the staff was superb! our housekeeper was so friendly and sweet to our little girl. the front desk staff was helpful with restaurant recommendations and direction. it was in a prime location just off the tram line. we would definitely stay there again!',happy
id47641,' great locationconvenience value. great staff in hotel and restaurant .good selection and reasonably priced and the wait staff excellent',happy
id47642,' rooms a good size clean room service not very good could not understand i wanted slippers they bought sugar. good size gym internet expensive being $-.-- for --minutes. courtesy shuttle to airport we usually stay at embassy suites north which i think would still stay there again as alot more room and breakfast and managers drinks but have to shop around. starbucks in the hotel made the best coffee i had in the time i was in america. we told the girl as well.',not_happy
id47643,' steve was amazing from the moment we check in. my best friend and i booked a night away to relax and enjoy the night life and shopping in the area the next day. we were welcomed by steve and his warm and personal approach. steven even took the time to print off directions for us to our destination and called us a cab. you just dont get this kind of service anymore really made an impression!',happy
id47644,' from the front desk staff to the concierge the bell men and restaurant staff - everyone seems proud of their role at the adolphus and you are greeted with friendly and efficient service. the hotel is classic elegance from a more romantic era. the bedding is first rate and comfortable. the marble bathroom is spacious and rich. the adolphus is a very good hotel experience.',happy
id47645,' great room (though we had a room vs a isuite) - comfortable clean quiet good breakfast king size bed smoke free - everything we needed. staff was fine. only improvement would be an auto-opening door versus a swinging door at the front entrance. well that and a sink outside the shower-bathroom would be nice... otherwise perfect! ruby tuesday within walking distance but not many other restaurants close by. fast (hard-wired only) internet.',happy
id47646,' this past weekend my sister and i were in san francisco for a girls weekend out. we stayed at the drake near union square. centrally located and absolutely beautiful the service was prompt friendly and helpful (right down to the door man giving us lunch suggestions). our room was a double queen that was both a nod to the drake is old world charm yet modern and cool. although it loses points on the bathroom (very small - although to be expected from an older hotel - and not well laid out for convenience). check in-out was quick and easy and they have valet parking on site which is convenient (although super expensive). further the lobby is dazzling and eye catching with massive columns and classical wall and ceiling decor. if you want a bit of a splurge in the heart of san fran the drake is the place to be (and this is coming from a long time customer of the st. francis).',happy
id47647,' my husband and i stayed at ink-- on a friday night; i travel for work a lot. we liked the general stylishness and feel of the hotel. very friendly staff efficient check-in fairly large room nicely furnished. when we returned from dinner around -- p.m. however we were greeted by a horrible sewer stench in our room. it was hard to figure out where it came from but the closet next to the bathroom seemed (bizarrely) the culprit. we called the front desk and they sent someone up with a can of room deodorizer. but when the guy came further into the room he said oh boy this happened in another room too. clearly room freshener was not going to help. by then it was too late and we were too beat to change rooms and we were leaving very early the next a.m. we slept with a window open and then stench continued. when we checked out and mentioned it the desk clerk apologized very sincerely but said there was nothing he could do for us because we had booked through expedia. huh? we got nowhere with him. for $--- a night this seems a pretty rude form of hospitality. we wont be staying there again.',not_happy
id47648,' we checked into the holiday inn express after a long -- hour flight only to find that expedia had stuffed up our reservation. we intially had booked - nights but expedia had cancelled the second night. not off to a good start but the staff at the holiday inn were great they let us call expedia to find out what was going on were patient while we were on hold with them for - hours and when the issue was not resolved with expedia in which we had to pay for the -nd night again even though we had already paid for it they gave us a discount rate. needless to say this is still ongoing with expedia and we are not impressed! the room was basic but very nice. bathroom was nice and clean. we were there with our family of four so it was a bit cramped but we were there for only - nights so it wasnt too bad. only real complaint was there was no fridge. anything you wanted to keep cool you had to use the ice bucket. breakfast was good average american breakfast of coffee cereal bagels pastries sausage patties and eggs. pretty good seeing it was included in the room fee. overall a lovely hotel with friendly helpful staff and close to airport and car rental place is if you are stopping over for a short time.',happy
id47649,' this hotel is ideally situated close to times square and is recommended for families that are looking for clean quiet accommodations. the hotel allows you easy access to the excitement of the big apple and it is close to broadway. the location also allows for easy access to sight-seeing as you board the double-decker bus just down the street. the concierge is extremely helpful providing details regarding shows dining and day trips. for families travelling with young children you will appreciate the - queen beds available. our family also took advantage of the breakfast package and enjoyed a la carte service at the attached restaurant. there is a fitness facility; however there is no indoor pool.',happy
id47650,' old town inn was clean and conveniently located to all areas of san diego. i was a little intimidated by the fact that it is across the street from the huge space and naval warfare command systems complex but managed to sleep peacefully. the new king size pillow top beds were not very comfortable and had cheap plasticky mattress covers on them that shifted and made noises with every turn. the ac fan was loud but i convinced myself it was white noise . no fan in the bathroom so bring a candle. if i had to do it all over again i would probably choose this inn for it is convenience cleanliness and price.',not_happy
id47651,' this hotel was fabulous! we had a few very minor problems when we arrived but it was nothing that you wont find at any other hotel in the world. the rooms were wonderful the lobby was gorgeous! my husband is a very light sleeper and the trains never bothered him at night.. just ask for an interior room ! the night staff was great (we arrived late) and the customer service skills of most of the front desk staff were very good. the rooms were pest free... no mice bugs or roaches. and the food in the restaurant and bar was actually pretty good for hotel fare. in a nut shell.... this was a great place with warm and friendly service!',happy
id47652,' i booked this place accidentally. i had stayed several times at the affinia near penn station and had not realized my mistake until the day of our trip. i called and was told the property was just as nice as the penn station they are all - stars...i can assure that is not the case. i had requested a high floor not facing the street because my only complaint about the penn property is -th ave traffic (at the time i thought i was booking this property) instead i was given -th fl on --th. there was so much noise throughout the night i believe it was coming from dos caminos right on across the st. i didnt sleep most of the night. the carpet was all stained bathroom old and outdated. we tried to make the most of our stay but when we were getting ready to go out for the night my husband was in the shower and the water was coming out dirty. they sent someone up who said they would fix it but we were unable to shower before we went out. he also said he would call my cell when it was done which he never did. when i went to shower the next day the water was black again. so all weekend we couldnt shower. next at about --:-- am our phone rang and it was someone claiming to be from the hotel stating the cable tv was out until -am not to turn it on and that they were testing the lines to put the phone down without hanging up. obviously this was some pervert trying to listen in on room. the next morning my husband went to the front desk to report and the hotel said several rooms had gotten the same call but they had no way finding out who it was. he also complained about the water and he was apologized to. we packed up and left promptly upon check out the woman at the desk took $-- off our room but it was a little too late. we will never return.',not_happy
id47653,' i am a picky traveler and i usually stick to big hotel chains that i know and that are cookie cutter consistent. i was a little leery about choosing the castle inn for our brief (- and --- day) trip but i was put off by the prices of the big chains in fishermans wharf (and by the big parking fees since wed be bringing a car for the non-san francisco part of our trip). i am pleased to say that the castle inn is as good as reported by prevous trip advisor reviewers. i never would have chosen it from it is appearance on the street (i am a little of a hotel snob and i really like a showy marble foyer). not choosing this hotel would be a mistake however. the foyer-office is tiny but is filled with the gracious presence of marshall and arlene. we arrived - hours prior to check-in time but it was no problem to leave our car in the very safe and covered parking area while we went out and started to explore the city. marshall spent a good -- minutes with us going over a map with many suggestions for san francisco first-timers including how to get around on the public transportation. the hotel (?motel) was about a --- block walk to the cable car route. our room was not fancy-fancy but very clean and perfect for our family of - adults and - teens. there was no view but we were going to san fran to get out and see the views ourselves not sit in a hotel and look out the window. the breakfast was tiny but got us going - basically packaged muffins danish granola bars fruit coffee and juice. i-we would definitely come here again. i thank the trip advisor reviewers for helping me find a gem that i never would have found by myself.',happy
id47654,' great hotel great staff. they help you wherever possible. my room service lady joyce mangal was very nice she helped me many times. rooms are clean and big. few things which i think hotel may want to work on. -. i paid $-- for week internet wifi but it only worked on one of my device i could not use internet on phone whole week. internet is not this expensive especially not in my country (india) that after paying $-- you cannot use even - devices. -. tv could have more channels. kitchen is good with all utensils and required things. overall very good hotel and nice service. i recommend people to stay in this hotel.',happy
id47655,' i had booked a room at the west side for - days and when i arrived at the hostel i had to pay in advance (-- usd per night). after the first night i left the place and looked for another room. they did not refund my money but i did not care because i just wanted to leave the place. they also offered me another room but i did not take it. my room was just a few inches bigger the the queen size bed and there was no closet in the room. not even a hook or any clothes hangers. whenever i needed something i had to put the suitecase on the bed take my stuff out close it and put it back beside the bed. there was nothing in the room exept a bed a small table next to the bed and an ancient tv without remote. the room was dirty and smelly and was not renovated or painted in ages. the linen were not clean and i used one of my t-shirts to cover the pillow for the night. it was very cold but sometime during the night the heater started to work and it got very hot. i could not adjust the heat level so i had to open the window. so my head was freezing and my feet were red-hot. the radiator made cracking and fizzing noise the hole night and i feared it might explode. i did not catch any sleep and had one of the worst nights of my life. when i went to the shared bathroom in the morning i lost the urge to shower. the bathroom was dirty and cold and there was just a basin a shower and a toilet. nothing to put your stuff like a rack or a shelf. no even a hook to hang the towel. when i went back to my room to get a plastic bag to lay my towel onto somebody else went into the bathroom and both bathrooms on my floor were taken for at least -- minutes. this was the moment when i decided to get a new hotel. the west side inn is very cheap and i expected no luxury or even comfort at all. but i expected at least a clean room and a bathroom that deserves the name. what i got was a dirty room no sleep at all and a filthy bathroom. a friend of mine stayed at the jazz on the park hostel at the same time and i could look at his room. it had no comfort either but it was clean and quite.',not_happy
id47656,' this place is just horrible! even after its renovation the rooms are poorly appointed and overpriced for the value received. the front desk staff leaves a lot to be desired. surly rude and often not willing to respond to the simplest of request.try connecting to a room after -pm. the phone just rings forever and no one ever answers. just not worth the money. for a couple dollars more stay elsewhere and save the aggravation.',not_happy
id47657,' amazing how disorganized their check-in can be. pull up car to valet park but no carts so entire process comes to a halt for ----- minutes until they can get a baggage cart. then cant get a porter to take the cart up to the room. really?',not_happy
id47658,' my partner and i stayed here for - nights in march. it was my first time in new york and the location was brilliant for exploring all the sights. approximately - mins from times square on foot and ideal if you wanted to catch the metro at port authority. when the receptionist learnt that it was my first time in new york he allocated us a room with a view of the empire state building. we only ate breakfast once in the hotel it was difficult to find a table but the food was adequate and there was plenty of choice. the staff were always helpful and polite. the bar is a nice place to relax after an evening out and was never very busy whilst we were there. the room was big compared to some city hotels and the kitchenette facilities were good and would suit a family wanting to do some cooking in the hotel. i would thoroughly recommend this hotel to anyone travelling to new york. good value for money and well located.',happy
id47659,' this is quite possibly one of the nicest hotels ive stayed in and ive stayed in some great hotels. the staff was incredible the rooms were very spacious and the beds were super comfortable! i highly recommend this hotel!',happy
id47660,' we all want a hotel that can give us good value for our money. im sure youll agree with me when i say there are some simple elements of a hotel that give it such value. one of which is service - and believe me im a reasonable guy - but the roger smith hotel is service is simply awful and i want those of you who are thinking about staying here to reconsider. i took a shuttle to the roger smith hotel one late night. upon being dropped off the shuttle driver locked himself out of the van while it was still running - my bags were still in the van as well. ok so a bit of a problem but with the help of the hotel (because im a scheduled --night guest) youd think we could get a locksmith or someone from aaa etc. the guy working the front desk at the roger smith refused to pick up the phone and call for help. he said it had nothing to do with him or the hotel. unbelievable. show me some service and flexibility man. i wasnt asking for the hotel to pay for the locksmith - i just wanted some assistance in finding somebody who could help. something along the lines of a yellow pages search and telephone call on behalf of one of your guests......hotel customer service at the roger smith.....non-existent. keep in mind as well: this was late at night and the front desk was clear of guests and phone calls. yep it was frustrating to say the very least. that is my review. i honestly suggest you think about staying somewhere else - there are plenty to choose from. i eventually got my bags with the help from someone working at a nearby enterprise rent-a-car.',not_happy
id47661,' we had a pleasant stay of one night here prior to a cruise vacation. the staff are very helpful and the breakfast area was large with a great breakfast choices. besides being close to the cruise ports you can walk down to the waterfront and enjoy a scenic walking trail. there are also reasonable restaurants within walking distance and a grocery store nearby. definitely recommend this hotel.',happy
id47662,' i would like to preface this trip report by saying the grand hyatt san francisco is one of the best hotels i have stayrd at in regards to recognition for hyatt gold passport diamond members. properties such as the ghsf make me that i have chosen to be loyal to hyatt. -------------------------------------------------------------------------------- just completed a stay at the grand hyatt san francicisco and i have nothing but compliments for the way the staff handled our special needs during this trip. this was the first time traveling for my friend since she had a stroke a year ago.she has limited mobility now and requires an ada room. i wanted to be close to here so we asked for an ada room with and adjoining room for me.this was handled well by the grand hyatt san francisco(i contacted them directly and they were very helpful)and i was sent an email confirmation listing my requests. there was some confusion with the reservation(which was caused by a third party calling to confirm our reservation)which had us in three rooms instead of two. this was taken care of with no trouble by the fdr with the third phantom room taken off the reservation with no problem. our first room was on the -th floor was exactly the set up requested. however it was very noisy so i asked to be moved. the hotel was full so i was told they would move us the next day to a higher floor=which they did.the second set of rooms did not have a roll in shower but housekeeping brought up a bath bench which worked out pretty well. both rooms were very clean and i really enjoyed the new bed in my room. it was much quieter. there is construction(new muni station) in the union square area that starts at - a.m. so the noise-road detours is going to be a problem for all the hotels in that area a couple of standout staff members made our stay wonderful. first of was a bellman named hal. his kindness and consideration were remarkable. all the bellman and valet staff were great but hal went above and beyond and his help was much appriciated. dave in the grand club makes all of the guests feel like returning friends.all of the staff members in the grand club are pretty great. one of the best i have been to in the usa. i am forwarding this to the general manager of the grand hyatt san francisco via facebook with the hope that the staff memebers mentioned (as well as the entire staff)are commended for their great work.and to thank the hotel for helping to make a challenging stay comfortable.',happy
id47663,' we stayed here last year and it was even better this year. great facility good staff an excellent place to stay in this part of the city. some of the facilities we didnt use last year but did this year: nice pool and pool area large workout room very nice laundry and business center. they have a nice reading room next to the dinning area. the breakfasts were very good. well be back again next year.',happy
id47664,' we booked this hotel in january for a stay in august - family vacation. we made the reservation with the front desk manager who could not be more helpful. check in was a bit of a nightmare because even though i had requested an early check in our room was not ready by the -pm check in. the front desk brought us to the club lounge where my kids happily ate until our room was ready an hour later. all in all it wasnt the worst. from there everything was perfect (or a close to it as you can get). we have never stayed at a property where the staff was as helpful friendly and fun as at this ritz carlton. a shout out to the club concierge level as well as housekeeping and front desk staff. even the valet is were fun! if you go elway is is a must for dinner - outstanding food and service. our room was well furnished and comfortable and the housekeeping staff does a fabulous job keeping everything clean and their attention to detail (arranging the kids stuffed animals on their beds and giving them extra chocolates at turn down) was incredible. the only downside is where are we going to stay on our next trip that has this level of service?',happy
id47665,' i have stayed here in the past and staff is wonderful. you just cant beat the price for the location. i walked down to union square and over to chinatown had a great lunch in chinatown. i highly recommend this place for a budget traveler like myself.',happy
id47666,' there is nothing particularly remarkable about this hotel. it is a neat clean cookie cutter towneplace suites hotel by marriott. the staff was very friendly. kudo is to them for helping my stay a good one. another reviewer stated it quite well it is a fairfield inn with a kitchette. it is a less expensive marriott residence inn without the hot free breakfast. my only complaints about this establishment are placement of the flatscreen tv on the half wall between the bed and the kitchenette (i walked into it in the dark and thought i nearly ripped it off the wall); noise transmission between the rooms (yes that is code words for thin walls); and a shower head that is mounted low on the wall (beyond eye level...and im only - feet tall). it is convenient to a couple of decent restaurants next door. easy access to mo-pac highway and any location in austin.',not_happy
id47667,' we stayed at this hotel over labor day weekend. it is in a great location and is within walking distance to many of the attractions in the city. it is also a block away from the red line which made it easy to take public transportation. we used the el-subway system to get to the hotel from the airport and back and also took it to wrigley field. we did walk to other attractions such as the art institute field museum and soldier field. the hotel itself is modern and has a cool vibe about it. our room was on the corner and had great views of the city. the room is smartly laid out with many outlets for any type of electronic device that you need to plug in. overall the staff was friendly but oftentimes seemed preoccupied with other responsibilities especially at the front desk. in their defense it was a holiday weekend and the hotel was busy. just to warn you the hotel is in a very lively part of town so there will be people everywhere on the streets surrounding the hotel. additionally there is a fire department nearby so dont be surprised if you hear fire trucks often (especially at nite). you may want to have earplugs handy if you are on a lower floor. overall we enjoyed our stay overall and will consider staying here in the future.',happy
id47668,' fits the mode of the w franchise: trendy lobby lounge - restaurant good service clean and appealing. the hotel is just short on square footage so things feel cramped and the rooms are extremely small (even by nyc standards). it is a great location on lexington and it is truly a w but i personally prefer the w new york the court and w new york tuscany to this location.',happy
id47669,' stayed two nights in january. not impressed with rooms staff or restaurant. food was ok but grossly overpriced. appears that maintenance department does not exist. all reviewers cant be wrong if you need to stay near the airport the holiday inn select is right across the street.',not_happy
id47670,' stayed here after flying in from the uk and used as a one-nighter befroe flying on. really good stay. good service. comfortable and spacious room (for an airport hotel).',happy
id47671,' most people who know a city do not need a full-service hotel. if youre the type who appreciates real neighborhoods over downtowns real restaurants over hotel dining real pubs over lobby bars then you wont miss paying full-service rates. the rooms are excellent the basement lounge is comfy and the internet computer appreciated (many full-service hotels would charge you to check your email) the breakfast minimal but satisfactory the location perfect. the one bug that needs to be ironed out is the access code system it did not work at all for us during our short stay (and didnt work for another couple that was trying to get in at the same time as us). luckily the onsite manager was there to buzz us in but if we had been coming back much later it might have been a problem.',happy
id47672,' the surfer beach motel is a renovated old-style motel located on pacific beach which is a funky area that is slightly dingy. we stayed one night in december ---- for $--. our very clean newly-renovated room had a beautiful ocean view. there are only - floors so it is better to be higher. the bathroom is small but has a deep jet tub. the motel is within easy walking distance to several restaurants and bars a grocery story etc.',happy
id47673,' brilliant hotel not at all like a b&b or inn; the place is not great very personal. the rooms are very well appointed clean well maintained and serviced staff on site are very friendly. pricy but ok for the location and free parking which was free (appears unusual for the area)',happy
id47674,' have stayed here twice in the last - months. the location is in a residential area but camelback road is only a couple minutes by car. rooms have microwave and full-size fridge and they now supply shampoo. the pool and in-ground hot tub area is nice and relaxing. doug and kenny can advise on restaurants and bars and they can print off boarding passes for you. the rates are very reasonable. if you dont need --star luxury rooms this is the place for you.',happy
id47675,' we made a reservation at this hotel given it is proximity to downtown and it did prove to be an excellent location. unfortunately the rest of our stay was a bit more hit or miss. the front desk staff were distracted when we attempted to check in and made us feel we were secondary to the other tasks they had which was odd since we were the only people checking in. they offered no greeting or welcome to the hotel and without looking up from the computer just asked name . the room itself was fine your standard hampton inn room our room faced the back rather than on prudential drive which made for a quieter stay. bed was comfortable shower was fine. we also experienced a scenario unlike anything ive encountered in a hotel before. a family reunion was held in the public lobby-breakfast area the evening of our stay which made the lobby and it is amenities effectively inaccessible to us. there were actually signs directing you to use side entrances rather than the main entrance. this meant the lobby business center and television located in the lobby area were for all intents and purposes closed to us. the free breakfast was good with eggs omelets waffles and fresh fruit in addition to the normal hampton inn breakfast offerings. unfortunately the woman working in the breakfast area was either having a bad day or is perpetually cranky. the man who i believe was the manager was pleasant and helpful throughout our stay. because of the location and the value for money i would stay here again although i think i will check the hotel is social calendar to make sure there was nothing scheduled for the lobby area.',not_happy
id47676,' we have just got back from staying in this hotel and to be honest after reading some of the reviews on here i was a bit worried if it was going to be ok - but - our room was clean had hot water all the time and clean towels everyday the reception staff were friendly and helpful and the location couldnt have been much better. the only negatives i could say were that we needed a new mattress in our room the lift was slow and the walls were thin. the reception staff will sort out a taxi for you to the airport they have free safety deposit boxes in the office and a safe room to put your bags if you arent flying til late that day. the captains cafe next door was great for breakfast and was cheap too. the empire state building is only - blocks away we really enjoyed the downtown bus tour the tkts boxes have theatre tickets on sale everyday to see the statue of liberty - the staten island ferry - is a good idea as its free and you go right past the statue.',not_happy
id47677,' i speak often of customer service. from asia to europe to here at home....i often have the opportunity to talk about what it means to provide exceptional customer service. for many years i have shared not one...but several stories of where this property made an impression on me. this hotel is simply wonderful! the location cant be beat. its on the doorstep of chicago is best.... the decor is terrific. i prefer a hotel that is not too fluffy and this hotel features stunning artwork classic furnishings...and a wow factor that makes me every time i walk in the doors. nomi is a dining option that is rare in a chain hotel. its a chicago destination. from the view to the incredible bar vibe...to the awesome food offerings this is and continues to be a very popular chicago tradition. even if you arent staying here at the park hyatt drinks at nomi should be part of every hotel stay. i have tried the peninsula the four seasons the ritz and so many other chicago hotels. i keep going back to park hyatt. the staff is what really sets this property apart. wow...the stories i have to share. wonderful caring stories that will always make this hotel a favorite for me. downside? none.',happy
id47678,' excellent location for our short trip especially with a -- and -- year old who dont like walking! close too small convenience stores and cafe-restaurants. using subway was easy as it is not too far away from grand central station thus making it easy to get to tourist attractions. staff were helpful especially the irish doorman (apologies if this is wrong title). good facillities within room especially easy for catering for breakfast. would stay again hopefully for a longer vacation.',happy
id47679,' i coach a traveling baseball team and required -- rooms. we had negotiated a group rate and specific rooms for the stay. in the traveling party were both adults and kids. i understand that it was labor day weekend travelers need to be flexible we were not the only group in the hotel; i get all of that. the problems is that for a hotel of this size and branding they were off . . .way off on service. overall a beautiful property. the pool lobby and entrance was nice. rooms are average or less than average in size (more about the room to come). while my room had a lingering smoke smell others in the party had rooms that were horrible; either smoky or musty. i understand that rooms next to the ocean can be musty but this was less than acceptable. upon checking in i was advised that i was staying in a different tower than the rest of my traveling party. upon inquiry as to whether other rooms were available i was told that the hotel was sold out . . . only to be followed with the opportunity to change rooms that had a pull down bed and a double. this was a tad frustrating as the group had negotiated a rate for rooms with two double beds; some upgraded rooms to have specific views. i stated that i did not find the room acceptable; ultimately taking the room in the different tower. i am told that i was lucky to have done so as the bay tower is not as nice as the main tower. as i was one of the first to check in the remaining families had similar experiences. sad part about this was that i was not the only person in the group that had a similar experience. of note is that one of the families in the party had to change - different rooms until they actually found a room that was clean. after moving them the hotel wanted to upcharge them for the room ($--). . . this was not a view room or an executive room. . . upon protest they backed down. as the coach of team it was a tad embarrassing to have to handle issues the hotel was unwilling to address. as an aside the prompting to write this review was reading other experiences and reading replies from laura bodell. i asked to speak to front desk manager and was told she was busy. was given a card for a person but it was not laura bodell. so i guess communication lines were crossed. a group of -- visited the main restaurant. this probably should be a separate review but as a group we tried to utilize the whole property. upon timely seating the waiter took our order. he indicated that he would bring the kids food out before the adults. as we were all waiting for food it was becoming obvious that they are understaffed or staff needs more training. it took -- minutes for the kids food to be delivered to the table. not a problem until it took another -- minutes for the adults food. the bring the kids food first strategy does not work when they kids have already eaten and waited another -- minutes before you bring the adults food. the food was average. . . for the price and in san diego less than average. of note was the medium well steak that was actually rare; again concession are empty when you have to wait -- minutes for a raw steak. would definitely skip the restaurant with the other choice in the vicinity. upon check out i was over-charged for my room; the woman at the desk was willing to change it. however after arriving home i learned that i was charged for a deluxe room which is not the type of room that i was given. it may not be a big difference but the group reservations person needs to be more definite with room types because it sets expectations. . . . that were not met. the only bright light was the harbor rentals. rented jet skis. reserved them a day in advance. only one person working the dock but did a great job. thank you savannah. oh and the starbucks howard shultz should be embarrassed. better options in san diego.',not_happy
id47680,' great place great staff seriously good rooms. if i was being really really picky i would say the rooms didn;t have the best soundproofing in the world but thats about it really and it represents good value in a very good position to stay (back bay). have to say the added free wifi access and truffles was a nice inclusion too too many charge for wifi these days suspect that will change soon though...',happy
id47681,' this hilton hotel has a great location nice restaurant and bar and friendly staff however they accept animals! i like dogs and cats pretty much but for $---.-- plus per night i dont want to sleep in a room next to a rottweiler or in the room he slept in before me!! so... if you like to travel with your pets and can afford the price this is a fantastic place for you. nice views everywhere - minuets from the great restaurants of little italy and the gas lamp district. great for dog lovers awful experience for me; lots of dogs.',not_happy
id47682,' my partner and i just returned from a --night stay at the archbishop is mansion. the building is just beautiful located across the street from the famous painted ladies (victorian homes) and alamo square park. the location is unbeatable (a ---- minute max drive from most anywhere in the city). the mansion has its own small parking lot and street parking can be located quickly -- for me this is key when booking a hotel in sfo where finding parking can be a frustrating chore and some hotels charge ridiculous daily parking rates. the staff really shined. it was my birthday and they were always saying birthday and asking us if we were enjoying ourselves. a tiny little touch like this that you wont find in a mainstream hotel can make a world of difference. our room (named romeo and juliet ) was appointed with antique furniture beautiful wallpaper and a canopied bed. it also had an enormous tub with a sitting area in the bathroom. the room was surprisingly quiet although we were told that the place was full. a very good expanded continental breakfast of our choosing was delivered to our room each morning on a silver tray at our requested time. in closing i would just like to weigh in on a few prior negative comments appearing in reviews below. first none of the staff including the manager were condescending. although i cannot vouch for others perceptions as stated above the staff were at all times excellent to us. second i did not smell mold. the property was impeccably clean. finally the neighborhood in which the ab is located is very upscale and we had no problems walking around at night including in alamo square. in sum we had a spectacular time and well be back.',happy
id47683,' first family visit to new york - my wife and i plus - adult kids aged -----. great location with pharmacies and local deli is nearby and only a short walk to the subway. managed to walk most places in midtown from central park down to times square and further. doesnt look much from outside but inside the hotel is very clean and staff helpful everything you would expect from a marriott - very comfortable beds excellent showers efficient and smooth lifts and no external noise. only reasons doesnt get top rating are a) the sofa-bed in the room was disappointingly uncomfortable + had to make it up ourselves even though booking had been made for - people in that room and b) asked for hotel help in arranging transport back to airport for the - of us and directed to the rip-off merchant in hotel who tried to flog the most expensive limousine journey back to the airport. annoyed that this was the only option offered by the hotel. went on-line to book taxi for - through one recommended in my guide book and saved over $-- on the trip. overall though these were only small grumbles and would definitely stay here at the hotel again if ever returning to ny',happy
id47684,' we were quite disappointed in this - star hotel. we were there w- a large wedding party (-- rooms) but they refused to give us the wedding discount for the third night even though others got it. service was poot -- doorman did nothing housekeepers forgot to leave coffee the front desk called us at midnight by mistake. pillows were large and hard and left me with a sore neck. the only nice thing -- the suite w- - separate rooms was quite nice.',not_happy
id47685,' this hotel has enough issues that it ends up being annoying. $-- for parking free internet in the lobby but $-- in the room (why is it that hotel paying guests pay for internet but walkins off the street get it for free - hotels need to fix this) elevators that require the room card to be inserted before selecting a floor (but only on one side of the elevator you cant insert the card on both sides - so you are all crawling over each over in the elevators trying to get your floor approved) bad connecting door soundproofing - plenty of noise travels between rooms - very annoying check in isnt until -pm and even then rooms werent ready and lastly la live - there really is nothing to do here - you are just stuck in downtown la with views of parking lots and freeways with just a few chain restaurants around you. truly go somewhere else.',not_happy
id47686,' new spotless very friendly and hospitable. food great. next to the convention center and less than - minute walk to the amazing --th street pedestrian mall. have already rebooked for a conference in the near future.',happy
id47687,' this hotel was simply wonderful. i highly recommend it to anyone visiting downtown denver including business travelers and families. the staff was friendly and helpful. the three food & beverage services were greatly appreciated and very satisfying. i thoroughly enjoyed the hot breakfast service the evening reception and the cookies and milk ! what a treat! it was conveniently located to everything that was important to me. i will be returning in the summer and this time i will be bringing colleagues (on another business-related trip) and perhaps a family member! thanks again magnolia staff!',happy
id47688,' well then i was told anywhere you stay in hollywood is horrible and if they are all like this then i have to agree. there was nothing wrong with the room it was standard. clean. okay. but the rest. breakfast was a muffin from the check in desk- i wouldnt even endeavour to use the pool. the suburb - dont head out at night! the location was great - close to the train station and major attractions - - stops from middle of hollywood - but well i wouldnt stay in hollywood again or here - sorry.',not_happy
id47689,' i booked this hotel for one night on austin city limits weekend. it was perfect for just a place to lay our heads. the price was reasonable and we were still close enough to downtown to have a blast! i highly recommend this as an affordable place for a short stay in austin.',not_happy
id47690,' we stayed here on the night of our wedding in a corner view room close to the top floor. it had windows on both sides that looked out over the city! it was beautiful! the service was great and the bed was awesome. would definitly stay again.',happy
id47691,' a beautiful and relaxing property. i stayed from friday february -- to sunday march - for a girl is spa weekend. i would love to return to this resort for a longer stay. there is construction going on for the villas but you would never know it doing my stay except for walking by the construction site. i stayed in the camelback building and there was no outside noise from my room. the only thing you heard was the beautiful fountain in the courtyard when you opened the door to my room. my only complaint was the resort did not have good views of the city and surrounding mountains from the rooms and the majority of the property. the best views were from the phantom restaurant building. the property is beautiful though and well maintained. the small outside sitting areas with fireplaces in the paseo is a nice touch. the room itself was a two bed suite that was nicely appointed. the furniture was sturdy and clean. the bedroom and bathroom were clean and well maintained. plenty of towels and great toiletries. i did not use anything out of the mini bar but having access to it to place other items if needed was appreciated. the suite did not lack for any conveniences. the individual courtyards for each building was convenient especially the separate adult pool and children is pool in camelback. the resort put us on the adult pool side of camelback which was good since it was a girl is only weekend. also in the building the bar-grill was right by the adult pool area so you could get food-drink while lounging by the pool. as for the spa and gym building it was an exceptional experience i highly recommend the happy trails spa package. it is expensive but oh sooo worth it. the staff is very cordial and professional. the gym was one of the larger ones i have seen at any hotel or resort and is indeed a full gym. excellent service from staff at the spa gym and the entire resort. the bell staff go out their way for transportation needs on and off the property. one other recommendation: this resort is not for the business traveler. i was shocked they charged for the use of computer access in the business center!! however you can print-out your boarding passes for free in the lobby.',happy
id47692,' after three weeks on the road la was our final destination and the hilton fitted the bill well. good hotel within an easy walk to universal studios and citywalk. hotel was easy to check into and efficient. we had a corner room which was a good size above average compared to some other hiltons. the buffet breakfast was reasonably priced and provided a good variety. the cafe-bar food was also pretty good. the tour desk staff were great. friendly efficient and helpful. the tour suggested was pretty good and the ride to hollywood quick along the ---. overall a good experience in a good hotel. a relaxing end to our us trip.',happy
id47693,' my husband and i just stayed here for his birthday weekend. the weather was horrible on friday night so we stayed in and ordered room service. we were told -- minutes until it would be delivered. -- minutes later we called again and were told it was on its way up. -- minutes later we finally received our order. cold. the fries were hard as though they had been sitting out for awhile. we called back and they sent up a fresh order -- minutes later. all in all it was -.- hours after we ordered before everything was taken care of. not acceptable for this calaber hotel. the next morning we decided to try again and ordered breakfast. they were out of oolong tea unfortunately. we inquired about the contents of a fruit plate which we declined but it was sent to our room and we were charged anyway. again we had to call to follow up and have it removed. the hotel was great staff were courteous but i dont know that we will stay there again given the difficulties with the food. definitely a disappointment.',not_happy
id47694,' my husband and i eloped in new york and we stayed at the hotel giraffe. it was a lovely hotel and we had a great experience. the roof deck is a perfect spot for relaxing having a few drinks etc. the coffee bar in the lobby was an added bonus as were the generous spreads at both the breakfast and the daily cheese-wine reception. and the location was very convenient to restaurants shopping music etc. i would love to stay at the hotel giraffe again!',happy
id47695,' we have stayed here three times over the past two years. our first two visits were okay about average. however the last time things seemed to have gone down hill. the bed was not comfortable at all. both sets of sheets in our room with - double beds did not fit the beds and kept coming up from the corners all night. the staff is not friendly. the pool area is small and is always too crowded. the area of the hotel is also scary there is a high security fence around the hotel. after the second day of our stay we realized that you can just push the door hard to get in even while it is locked. when we brought this to the front desk attention they replied that this just happens sometime when locks are old. this is a major security problem both with your person and belongings. the worst part was that two of us got bed bugs from staying here. it is the grossest and most uncomfortable experience i have ever had at any hotel. we loved memphis but will stay somewhere else next time we visit. this place is definitely not up to holiday inn express standards.',not_happy
id47696,' first the location is great - --- a block from times square! the front desk people were friendly and service oriented in our experience as were the concierge and doormen. just blocks from great food many theaters and more irish pubs than dublin. but.... for $---+ -night you can see the reflection of the times square is signs on the side of a glass building down the street but not actually anything of times square itself. rooftops of theaters mainly. if your reflexes are not quick or you have children beware the showers! the edison is a classic old hotel and so is the plumbing. the water temperature during showers varied greatly between luke warm and scalding. we had two younger grandchildren with us and it was a great concern. they took bathes instead. there was also a scalding hot bare hot water pipe that ran down the wall of the bathroom which was also a danger to young hands. the heat of that pipe heated up that little bathroom by a good -- degrees over the temperature of the rest of the hotel room. although we enjoyed ourselves we would likely look elsewhere for our next stay.',happy
id47697,' my husband and i truly enjoyed our stay here. we had a suite and it was clean and very comfortable. the staff was very nice and helpful. we loved it and will return.',happy
id47698,' we stayed at the monticello for - nights in august ----. we chose the hotel because of the location and were reassured by feedback from other reviewers. we werent disappointed - the hotel is charming and the location is perfect. georgetown is beautiful and packed full of restaurants and shops all just a stones throw from the hotel. getting to the centre of dc is easy - the metro station is just-- minutes walk away and all the tourist buses stop here. the hotel itself is lovely with clean and comfortable rooms and the free breakfast buffer is an added bonus. we will definitely return for another visit as soon as possible!',happy
id47699,' the hampton inn and suites and chicago is your average hampton inn; don’t expect anything fancy but you get a good place to stay. you have to valet park your car and that is $-- (welcome to chicago). they say to give them a -- minute warning to get your car; better make it --. the front desk staff were nice. the rooms are nice but we had a double room and they had full size beds instead of queens; not good. typical hampton inn breakfast; mystery eggs waffles cereal breads-muffins-bagels fruit etc. this hampton is nothing special but you get what you expect from a hampton; a good place to spend the night.',not_happy
id47700,' i stayed here for a business conference. great hotel. the managers hour offers free cocktails an snacks and the breakfast is awesome. one of the best embassies that i have been at. a short cab ride from the airport or the gas lamp area but a short walk to lots of fun activities.',happy
id47701,' spent a weekend at the sofitel at the beginning of may. the location of the hotel couldnt be better centrally located to everything one would want to see on a weekend visit. the room was exceptionally nice clean and well equipped. the bathroom has a large tub separate shower and wonderful amenities. the only negative with this hotel is the unfriendly attitude of the staff. not rude just couldnt be bothered and slow. in addtion tried to contact the hotel several times regarding a left behind item. i was always transferred to voicemail and never received a response to my message. the service and attitude at this hotel keeps it at good vs. great.',happy
id47702,' we stayed in the kitano while we were doing a trip visiting a number of us cities (we are from europe). whilst the location of the kitano was fantastic (- min walk to -th avenue) we found the hotel itself to be of a slightly higher than average standard (even though the room we had booked was the fanciest that we had booked during our trip). it was also excessively expensive and the staff were quite snooty and not helpful. they werent able to offer much advice when we asked them about where we should go to do a city bus tour and also couldnt help us when we were asking about how to get to the airport on our departure! both of these are very simple requests - city bus tour bus stop was - minute walk and the airport...well surely any hotel no matter what the standard should be able to provide information on this! plus shower came with instructions on how to use it (?????) and proved tricky to figure out - why cant you just provide a normal shower!?! overall the stay was fine but would not visit the hotel again',happy
id47703,' we had a late flight over from london to la for a overnight stop before going up to canada. so the trip was only going to be very short. we arrived a the airport quickly through immigration and then found the hotel shuttle stop. on the bus and a short ride with a few extra stops to the hotel. this is our second stay there and it is trying to hard to be inoffensive in design and decor that it just becomes the most boring hotel on the planet. everything is beige with the occasional splash of taupe. for more then a few hours it is a very depressing colour scheme - decor. we checked into the room very large comfy bed nice view of some air con units and carparks - but then this is an airport hotel so you dont expect views. we headed down to the sports bar for some wings before retiring to bed. they say sports bar yet more beige everywhere. and the plasma tv is on the bar showing some sport make it a sports bar. still very good friendly service and excellent wings so we ate and enjoyed. back to the room and to bed. jetlag got the worse of us so up early we decided to download the new series opener of dr who ... incredibly slow internet connection! but we managed it and plugged the ipod into the tv and enjoyed. so if you need a clean comfortable place to crash for a night on a layover its good. for a conference or any longer it could send me a bit crazy!',not_happy
id47704,' the staff was fabulous and went the extra mile for guests. thank you. their lobby was not up to a taj standard whatsoever. the hotel and rooms were clean and beds linens were fine but could have been much better. the towels and robes were like cardboard so i was very disappointed. the shower plumber was let is just say no adequate. boston has some really fabulous hotels and i would chose another next time.',not_happy
id47705,' the hotel has no remarkable and-or unremarkable features. it is well located just above union square and near china town.',not_happy
id47706,' a friend and family member wanted to go to another hotel but i went to bat for the travel lodge as we have stayed there several times over the years. first they didnt have our reservation them gave us one bed instad of two horrible tv the heater wasnt warm at all the hot water took forever. we left our room early saturday morning (i left the curtains open so the maid could see that we were gone) when we returned six hours later the bed and trash had not been touched although the maid came in to take our dirty towels and didnt leave clean ones. our stay went from bad to worse and we are very disappointed. i wish i had good things to say but i dont and seriously doubt we will be staying there again.',not_happy
id47707,' my opinion i do not think the hotel lives up to the description as a charming euopean style hotel. i only stayed there one night. the continental breakfast is a joke. believe me there are much nicer accomodations to stay in san francisco. old carpet very poor t.v. (no cable) only - stations and when i was there only -. very noisy due to thin walls i.e. loud radio music at -:--a.m. the key word here is defdinitely economy ( but not at an economy price)',not_happy
id47708,' had transferred her from the manchester grand hyatt as had two back to back meetings. very nice hotel. room not as big as the hyatt but much nicer and well appointed. felt more modern and more high end. staff absolutely lovely. there was no problem getting a late check out on the sunday i left. very well sited for the convention centre and the gaslamp district. there is a lot of baseball memorabilia around the place. a bit lost on me but probably great if you are a fan. also has a bridge to petco park. great place!',happy
id47709,' we had a great stay at the alex hotel. it is a short walk to times square & the theatre district but was far enough outside that it was quiet at night so we were able to sleep well. the rooms are not overly large (i dont think many in manhattan are) and while it is not the waldorf or four seasons that isnt what we were expecting. it is a wonderful four star boutique hotel that is very clean modern friendly and had everything we needed including a very well equipped kitchenette with large fridge and freezer with ice in the room! the bed was very comfortable and the rainshower was great. we stayed on the --th floor and the views from the room were wonderful! the only negative i noticed was that the outside of our window could have really used a washing (past guests had written their initials in the dust on the outside the window which opens a few inches- plenty enough to get a hand outside)!! we found all of the staff to be very friendly and helpful including the front desk maids bellmen and especially the doorman who got our ride back to the airport for us (who works until - each day). we had a great vacation in new york and would not hesitate to stay at the alex again!',happy
id47710,' i stayed at the hilton for two nights during a busness trip (not a conference). the hotel looks big and beutiful with the pool and spa and haveing a nice trail around the bay but there are too many cons that i would not stay here again. pros: nice looking at the bay but in the middle of no where nothing nearby that you can walk to. pool and outdoor firepits look nice they were not on when i went staff was friendly room was clean mini fridge in the room for keeping a few drinks cold nice patio off of bedroom cons: parking is $---night for self park no valet restaurant is kinda off to the side and very very expensive. not many tv channels no wifi in room there was a cord stuck to the desk that was dark and had a chair too small for the desk uncomfortable plus $---night. bathroom ventilation was poor i had to constantly wipe the mirror of steam there was no remote control the clock was broken and when they fixed it they set it to pm so the morning alarm did not go off correctly. i went to the cafe to get coffee and i bite to eat and all three time it was closed.',not_happy
id47711,' this hotel is all about location. what a perfect location to stay if you are going downtown chicago. service is what the conrad stands for and they back it up with staff. more staff per person than any hotel weve stayed. food was impressive presentation was original. the outside bar we met every night and enjoyed after a night out what a great way to end the night. movie night needs to be more age approite no kid movies in a bar.. the only problem with this hotel was the inconvience of the elevators. they drop you off on rush and you need to take two elevators from your room to the ground floor. once you realize this it is not problem. thank you hilton brand...',happy
id47712,' my family and i stayed in this hotel in april ---- for a vacation after a stressful winter and this hotel had done nothing to alleviate it. albeit check in was quick but since it was a gift our four night hotel stay we had to jump through hurdles and hoops to find out what we had to do to get a hold (which the card used was not ours but a friend is) off of our credit card. we then get to our small room and there is a rank smell of mold in our room we tell the hotel staff and nothing was done by the time we left. shower was alright at best the housekeeping staff came in at -am everyday didnt knock nothing. the internet was -- dollars per -- hours. times square has free internet and we basically went there all the time. buyer beware of the milford plaza nyc.',not_happy
id47713,' like other kimpton hotels this hotel has a unique boutique feel to it with very cheery helpful staff. i stayed here on a recent business trip without issue... until the friday night before my very early flight saturday morning i had a frustrating time getting sleep as i had to deal with the noise of the outside pool-side bar. the noise noticeably louder than previous nights made me wonder if the hotel was more concerned for its iscene and the experience of those bar hoppers than those of their hotel occupants some of whom need to shockingly sleep. i laid there contemplating is this place a hotel or is it a bar? if sleep is your preference i advise you either avoid the side of the hotel facing the pool on the weekend or avoid the hotel altogether.',not_happy
id47714,' you just cannot beat this hotel for service quality room size the amazing walk in shower in the bathroom ! availabilty location for all the major sightseeing venues (midtown) freindly staff and value. we have stayed at the chandler twice now and can never fault it. i am a bit relcutant to write such a glowing review as everyone will want to stay here and make it more difficult to book next time !!! when we visit this great city again we will always aim to stay here it is a great find!',happy
id47715,' i thought the rooms were pretty basic but they were comfortable and clean. we had lots of pillows and plenty of towels. my teenage son would have liked more channels available on the tv but to be honest we were not in the room that much so i would rather not pay extra to have more tv channels. for what it cost i was very our stay. staff was friendly i thought the hotel was quaint looking and most important it was clean and quiet. the only noise we heard was a little bit of street noise and even that was not bad. it was nice to have coffee available in the morning.',happy
id47716,' my grand daughter is -- months and curious about electrical outlets and sticking her finger. as retired firefighter and frequent visitor i should check on getting covers for those kids. great stay and always coming back alex',happy
id47717,' stayed here for three nights with my husband. ideally situated for most attractions i.e within walking distance to shops (maceys is just round the corner) times square broadway grand central. need to take the subway which is fairly easy to work out to staten island be prepared for noise and heat there. the hotel is restaurant served a lovely meal and is open quite late. there is a rooftop bar with a view of the empire state building best time for this is at night. the only complaint we had was the continental breakfast included in the room price was a hit or a miss. the first morning we went down there was hardly anything left and it wasnt late. we went out for breakfast after that. plenty of bars and eateries around the hotel. though we kept coming back to an irish pub just along the street the playwrite they serve good food till the early hours the staff are very friendly.',happy
id47718,' in the past we have stayed in many hotels in the downtown philadelphia area and have to say the hyatt was excellent. the room was very clean and spacious. we got an upgrade on the --th floor with the view of the bridge and the water no complaints whatsoever. nice bedding flat screen tv and overall the property is excellent. i also liked the large window and amount o light in bath. the hotel is a little isolated but just a few minute walk to olde city area. can run along penns landing waterfront too. only negative was bar area seating was a little awkward and starbucks not open in afternoon.',happy
id47719,' we stayed here the second night of our honeymoon! it was fantastic and we both loved it!! room was small but cozy with one of the best views i have ever seen!! nice deck and fireplace and so relaxing and quiet. wonderful gift shop downstairs and awesome lobby. we got a great deal through hotels that included a waterfront view parking and a full delicious breakfast which could either be room service or at the hotel restaurant on directly the water!! it is a great location a nice walk to many attractions and restaurants. we walked to lunch at the old spaghetti factory. the staff was a little snooty but not rude. the concierge was great and recommended an awesome sushi restaurant for dinner. sushi was very fresh they had a tasty and creative martini menu and a good free live --piece jazz band playing. we took the hotel is free shuttle there and took a very pleasant evening stroll back to the hotel after dinner. the next day we flew to hawaii but have often said we also could have spent our whole honeymoon at the edgewater. highly recommend!!',happy
id47720,' a nice hotel at logan airport. spacious. however i dont play baseball in the room so that does not impress me per se. i dont really care even if it is tiny as long as it is clean comfortable and not too expensive. the room here is clean but inorganic. nice but the usual hilton. no unpleasant or pleasant surprises. some people may say it is boring. which is not a bad thing after all. you get what you expected. however it would have been definitely better if there was a vending machine or a corner selling light snacks (perhaps a noodle) plus a free coffee machine at the lobby as there are no restaurant or cafe open around the clock in the proximity. no room service after midnight either. that left me miserably starving until the morning buffet which was quite nice (i liked the sausage very much). nice but the usual hilton. they can do better than that if they try.',not_happy
id47721,' when we booked our holiday to new york all we wanted was a cheap hotel and we knew this was one when we booked it but we were pleasantly suprised staff very friendly room very clean. we were so central to everything! it surpassed our expectations so if all you want is a budget hotel here is the place to stay',not_happy
id47722,' the time hotel is located in a great spot close to times square fifth avenue central park and macy is. we enjoyed our stay as the room was really clean and cozy but a bit small. the staff was helpful and the housekeeping was really professional. the room was kept clean and we didnt suffer from any dirt bugs or any such things. high floor rooms were very quiet and we slept without any disturbance. i would recommend this hotel if you want a spot close to times square and broadway shows. just go for bigger rooms as our double room was extremely small.',happy
id47723,' hotel: a basic property but it is very well maintained with an indoor pool. we did not use the pool but it looked nice enough. the free breakfast was a nice touch offering the standard waffle maker pastries breads yogurts and cereal in the lobby area. the lobby and breakfast area is small but it’s no big deal. rooms: very nice comfortable rooms. it was on the smaller size for most hotels but not at all cramped. the room was very clean with nice furnishings with a comfortable king size bed. the tube-style television could use an upgrade but it did the job. we were located near the front desk nearby ice machine but once you close the door you could hear very little outside noise. on the downside if you are looking for a room with a view there’s not much to brag about here. service: the front desk manager was very helpful and allowed us to check in early after hear about our rough stay the night before at a neighboring hotel. he even offered to show us the room before we checked in. location: close to the highway and plenty of restaurants and general suburban shopping nearby. verdict: if you are looking for a simple hotel with very clean and comfortable rooms this la quinta is a good value. the staff is friendly there is plenty of food and chain-store shopping nearby and the location close to the highway makes it easily accessible for weary road travelers to get some rest.',happy
id47724,' ok i liked this hotel....not loved. as with all w is it has a stylish lobby....the rooms are a little too dark ie. not enough lighting but it was very large and comfortable. the best part about this w was the pool deck....great layout with cabanas and great djs.',happy
id47725,' larger than average rooms. quiet. front desk a little overwhelmed but very nice professional folks. although very booked decent price for rooms on short notice. nice stay!',happy
id47726,' we stayed at this hotel over memorial day weekend with my husband & - kids. everything was just perfect. the staff was friendly & the full hot breakfast was a great start to our busy days.the rooms were clean & the ac was cold. lots of pillows for propping to watch tv & no running short on towels. it is a short drive to downtown austin shopping on -th street & s. congress. kayaking on lady bird johnson lake. their are many restaurants close by or -- min to the oasis & lake travis. my favorite thing about this hotel is it is no smoking environment .',happy
id47727,' my husband my daughter and i spend a long weekend at the affinia and were impressed with the level of service the size of the suites its confort and decor. our suite was lovely in a top floor (given to us without having requested it) sunny and quiet. the beds were super comfortable the kitchnette came handy for our breakfasts and the bathroom was quite spacious for new york standards. everything looked new and fresh. will stay there again without doubt.',happy
id47728,' i stayed here with my husband and baby of - months. i rang before hand to make sure they had my request for a cot. which they did first impressions hotel modern and new. the rooms are small for - adults and a baby. the cot they gave was horrible. had metal railings with no bumpers on the side for protection. the first night he slept in there. he hurt himself. so for the remaining - nights he was in bed with us. new york isnt a place for staying in but this is our -th trip and first with baby. and i found this hotel not to be child friendly. u need to catch - elevators to get to the lobby if u have a pushchair. would not recommend and will defiantly stay at my first choice which was the trump soho.',not_happy
id47729,' i just returned today from a one night stay at the affinia manhattan. because i live in southern connecticut (about -- mins away from the city) i almost never spend the night there. with that being said i really cant compare the affinia to other nyc hotels. but i will write an honest review based on my experience. the location is great - midtown manhattan. across the street from madison square garden and penn station. not far from grand central times square or the theater district. there is a starbucks directly across the street and a large modern bar-restaurant inside the affinia called niles. i had the buffet breakfast this morning - nice variety ok food. the - girls working the front desk during my check in were beyond professional and extremely friendly. i was greeted with a warm smile and a nice glass of lemon water. my room was on the --th floor. very small room (which is understandable in nyc) with a small window large flat screen tv ac unit and comfortable queen size bed. i had upgraded my pillow online prior to check in and was pleased it was delivered almost immediately upon my arrival. although my room was pretty clean my bathroom was not. the tiled floor was dirty and there was a large amount of hair in the shower drain. this turned me off! and since i didnt want to step on the hairball during my shower i grabbed a bunch of tissues and cleaned the drain myself nearly gagging as i did it. the sink also was not cleaned to my liking. it is a vessel type sink with flat bottom nice clean-modern design but the water splashes everywhere and takes a while to drain. normally something like this wouldnt bother me but because i found the bathroom to be very dirty the idea of water splashing my face and toothbrush from the puddle in the sink turned me off. my night is sleep was ok. the room was cool and bed comfortable but i was woken up several times by the loud streets below (again its expected in nyc) i am not a picky traveler and would have given the affinia a better rating if only the bathroom was cleaned properly. but the location and staff made up for it!',not_happy
id47730,' my family and i go to san francisco every - months. over the summer i came across the hotel adagio and joined their joy of life club to get the awsome discount on the room. honestly they have exceeded my expectations evrey time i have stayed there. the staff is truely fabulous! they make you feel like the most important guest in the hotel. they will go out of their way to make sure you are taken care of with such a pleasant attitude. as a club memeber you have treats waiting for you in your room such as wine chocolates bottled water..what ever you choose at the time of booking. also they have a hand written card welcoming you to the hotel along with a phone call from the front desk after you get settled in your room to see if you need anything at all. you are very well taken care of. they are top notch! the rooms are nicely decorated comfy and very clean. this is the only hotel i will stay at in the city. you are close to union square and the large malls all with in walking distance. everyone i have refered to hotel adagio says the same things that i have...how impressed they were with the hotel and the staff. try it out for yourself...i am sure you will be very pleased.',happy
id47731,' i booked this hotel on the sole discretion of other tripadvisor reviews and i wasnt let down. the hotel and rooms were absolutely amazing. the only downside was that you were away from the city center and parking could be tough and some times of the day. with that being said we were just a hop skip and jump away from the space needle. the hotel did have complimentary underground parking but it was limited. with that being said street parking was usually easy to come by late at night. also there was an adjacent parking garage that you could park in for a fee (on certain days if you moved your car out of the garage early enough the gates were open and you didnt have to pay). the room was very modern-trendy and fit our taste perfectly. my wife is a photographer and she found inspiration in the design of the room. hotel staff was very friendly and the maid service was unnoticeable. also for you coffee addicts they dont have just any crappy coffee in your hotel room. they give you a keurig with several variety of k-cups to choose from. the only thing i did not like is a small pet peeve i have. the ironing board was not a floor model so you have to find some type of table top to put the board on so you can iron standing up. that and the lack of more free parking (which is extremely hard to come by in seattle) are my only complaints. if i was to recommend a hotel to someone this is the place to go. it is well worth the money.',happy
id47732,' i recently got married at the ballantyne hotel and lodge and i would be remiss to let another day go by without telling everyone i can what a wonderful experience it was! from the moment we walked in the door we were treated with the utmost care. the staff at the ballantyne embody southern hospitality at it is finest! we were not an easy group ... we had infants small (energetic!) children wheel chairs and special diets. yet by the end of the weekend almost everyone in our party had a story about how one member of the staff or another assisted them in some way that went above and beyond what youd normally expect. the property speaks for itself. it is beautiful and refined yet comfortable. the beds are a dream the bathrooms are sparkling and the verandas overlooking the gorgeous golf course could not be better for sipping cocktails! not to mention the pool where many of my guests said they felt transported to a carribbean island! we live in north carolina and yet we felt like we had a destination wedding! my favorite part about the ballantyne though has got to be the food! it is delicious! we opted for southern favorites for our wedding lunch and the ballantyne managed to turn fried chicken and macaroni and cheese into something elegant but still finger licking good! every one of my guests commented on how fabulous the food was! they all went back for more! and the northerners who came down for the wedding and had been afraid of the shrimp & grits (the best ive ever eaten) and banana pudding became converts by the end of the afternoon! if you live in charlotte and are looking for a great retaurant spa or golf ... check out the ballantyne. if youre from out of town and want to stay somewhere fun beautiful and tasty ... check out the ballantyne! if youre planning to get married in north carolina ... definitely check out the ballantyne! you cant go wrong and your guests will love you!',happy
id47733,' me and my boyfriend first stayed here in september ---- and after reading the reviews on this site we thought it was the best way to go. im so glad that we stayed at this hotel. we loved it so much that we came back to san francisco in march ---- and stayed at the same hotel. coincidentally we got the exact same suite both times. when we went there the first time they just finished renovating all the rooms and main dining hall. when we came back the second time they were renovating their front desk (which was already looking beautiful by the time we left) the hotel owners nancy and her husband (im so embarassed to say but we forgot his name) were very nice and gave us a few points of interest around the area. the hotel room was a little noisy because we were facing the street however it wasnt too bad for the most part. we didnt hear much besides the rare instances of fire truck sirens. the room was large enough and i loved the fact that we had a microwave a fridge and extra large closets. i especially loved the fact that every room had wireless internet connection. if you didnt have a computer they also had a few computers available for you to use anytime. the hotel is also in a good location; at the bottom of nob hill and it is walking distance from union square and chinatown. if you like walking you could also walk through chinatown and up to fisherman is wharf which will be about a -- minute walk or less (depending on how fast you walk). if you call and let them know you need parking they will probably advise you that the parking garage is narrow and small however we didnt have a problem with our cars. we managed to fit our rented pt cruiser and saturn ion in there. i even saw a few suvs in the garage. i would definitely recommend this to anyone thinking to stay at a place that isnt too expensive and definitely the best bang for the buck!',happy
id47734,' my connecting flight was missed so the airline put me up for the night. extremely comfortable bed warm shower with strong water pressure large bath towels complimentary use of bath robe(i guess) the list could go on and on but ill stop there. didnt care for the location but from the -th floor it really doesnt matter. pleasantly decorated.',happy
id47735,' really enjoyed our - night stay in our cosy double room which was spacious enough and quiet being at the back of the hotel. the staff (especially oscar) were very friendly and helpful. free hot drinks in reception was a nice touch as was the fantastic breakfast served outside our room. the location was very convenient being only a few blocks from union square. would stay again and definately recommend for great value high standard and location.',happy
id47736,' i was very excited to stay at a kimpton property with all their advertised upgrades. this hotel is in no way a - star in my opinion. we arrived early and our room was ready which was a pleasant surprise. at the check-in the woman at the desk was not very friendly and i stated that i had pre-paid and had the receipt. she was really not interested and still charged my card for - nights until she decided to look for the original paid reservation. she did not tell my friend and i anything about the hotel or where anything was located. for example there is a wine hour from ---pm every evening and she didnt bother to tell us or that their was a coffe shop located on the first floor. in our room the carpeting was worn and the bathrooms were aweful! i cant believe that aveda puts their products there!! the bathroom was tiny and dated. i guess they felt like the dated bathroom could eventually pass for retro!! the room was small with hardly enough room to bring our luggage into the room without throwing it on the beds. the armoire had a tacky mini bar and snack bar. the gift shop was aweful in the lobby and when my friend and i entered the girl working there was asleep with her head on the counter.....i would not reccommend or stay there again.',not_happy
id47737,' oh boy! what a find! thanks to the trip advisor fans of this hotel; you were right this is a wonderful hotel. we had a marvelous stay. the staff was attentive and genuinely interested in us calling to us -- by name -- as we crossed the lobby so we could stop and chat. the elevator is speedy. our room was clean comfortable and distinctive. no it is not large this is an older hotel. but the pillows are positively pedigreed and the mattress was deliciously juuust right. it felt: homey. not so perfect youre afraid to move for fear youll scuff something but well-loved and cared-for. we took a photo of the amazing bathroom ceiling that is an artwork. even the prints on the wall were carefully chosen and not bought at the standard hotel art by the yard store. my husband pointed out a rare luxury in hotels these days: the windows open. you can get fresh cool air. be sure to mail a letter or postcard just for the fun of using the mail chute next to the elevators. the towels were plush the shower was fine and the bathrobe provided was soft and relaxing. we looked out over the front and yes it was a busy street but we also got the old-fashioned ding-ding of the streetcars bells as they passed. with the money we saved on our remarkable room rate we had dinner and breakfast at il fornaio: both are recommended. if we cant move in we decided well just have to re-do the house until it looks like the sainte claire. now if we could only have the staff as well.',happy
id47738,' we really enjoyed a short stay at the intercontinental in sf. the lap pool is great for a real workout (if you are a swimmer). and the fitness center was very nice as well. rooms are clean and well appointed. the hotel restaurant was good for brunch. the location is fine - two blocks from the powell street mall and bart. not in the center of the action on the other side of market street. but no need to drive your car here. take bart from the airport.',happy
id47739,' ive stayed here twice in the last week and both times had a great experience. the shuttle is convenient to the airport the hotel has a nice water feature in the lobby with ducks swimming around the staff is welcoming and the managers reception is well done. the rooms are typical embassy suites with lots of room to spread out in.',happy
id47740,' was meeting family flying and driving into houston before a birthday celebration weekend in fredericksburg. since various members were arriving at different times we decided to order take out from a local chinese joint that delivered. had an extra order of curry left over and put it in fridge over night so room would not smell. we had neatly put all dinner trash in delivery bag-tied up and placed on the one trashcan in room. in the morning we took container out of fridge and placed it on top of cabinet so maid could throw it away there was no room left in the tied up bag. we checked out and had a great weekend. returned to hotel on monday to check in again because the out of town guests were flying out early tuesday. upon giving our reservation info to the woman (no lady) behind desk she goes ballistic accusing us of smearing feces over all the sheets and comforter and they had to throw them away. we started to protest and she got louder and more hateful screaming we ruined everything with feces. we decided to leave and ran into manager and he was very sincere and sorry for her nasty attitude and slanderous accusations. we pointed out why would we return to a place we trashed four days earlier? we think what happened was maid must of hit the food container when putting on the bed spread. there was only about - ft between bed and tv-refridge stand. so there could have been a huge curry chicken mess in the bed of the maid is own doing. to accuse us so hatefully of soiling their bed set with fecal matter was slanderous and outrageous. do not stay there. go to the dozens of other hotels-motels near by.',not_happy
id47741,' lombard motor inn is in a pretty good location but if youre unlucky like we were it is too good. it is located on lombard street which is a very busy street pretty much -- hours a day. and if you stay in the half of the motel facing the street good luck getting any sleep. when we first entered the room we thought the windows must be open as the traffic noise was so loud. on investigation we found they were shut and the single glazed windows did nothing to prevent the noise. we had hoped that the traffic noise would lessen during the night but it didnt. it was a shame as it is a nice motel and if youre in one of the rooms on the back of the motel youll probably have a nice stay. i guess our luck wasnt with us that day!',not_happy
id47742,' stayed at the fairfield this past weekend. check in was a breeze. room was sparkling and ready. breakfast gets a little nuts but there is plenty to choose from. so close to the riverwalk. price cant be beat even with the valet charge. all of the hotel staff from the front desk to the maid service were very friendly and helpful. we will stay here again.',happy
id47743,' i am currently working in north hills ca which is a short commute from this property. i selected this hotel based not only on it is location but also and more importantly because of the postive and friendly attitude of the staff i met when i first stopped by. from the newly renovated hotel aroma to the excellent condition of the rooms and the helpful expertise of everyone i have met so far on the staff i was impressed. first actual stay was last night. my reservation was exactly the way i made it i was given a second floor room by request all of the furnishing in the room were like new. great selection of channels on the flat screen television. i used the free wifi extensively signal strenght was excellent. oh and another very important detail i did not smell one bit of cigarette smoke anywhere during my stay. for me this is a huge plus and contributed to the quality of my stay. will be returning next week! for me i am receiving outstanding value for my lodging dollars! thanks everyone!!',happy
id47744,' i have stayed at this hotel many of times with no incedent until this past weekend. i ocassionally come in to town from nearby wisconsin and the bellwood is in a convienent location on the near north east end of chicago. lots of stores bars and the lake front is also nearby. fortunately one could check in and not have to deal with staff or any problems associated with travel. but this past weekend i rented a room with very poor to no heat at times. i complained to the very nice front desk clerk ( lillian) but her hands were tied to what see could do for me to make my stay more comfortable. she just had limited excess to the necessary things if it was in her power would have salvaged my stay. (excess to extra rooms blankets etc.) after returning from a night on the town my room was freezing. complaining didnt help like i said earlier the desk clerk had limited excess to accomondations. so i took it up with the manager that morning and was treated very badly by the person who called themselves a manager. before even asking if i had a pleasant stay and hear what i had to say she denied receiving any messages from the night clerk on my no heated room and said i should have been down at -:-- in the morning to complain and said no way are you getting a fefund. i thought maybe a volcher for a future stay or something to show she cared. nothing. need i say more. good luck if one decides to stay at the bellwood hotel.',not_happy
id47745,' best vegetarian egg white frittata i ever had - served by our awesome waiter alberto! best manhattans my husband an son ever had - and presentation was awesome with extra bitters served on the side.',happy
id47746,' i use a wheelchair for mobility and need to sit on a chair or bench in the shower. i requested an ada room with grab bars next to the toilet (none) and in the shower (there was a tub shower with grab bars). perhaps i need to say stall shower not shower when requesting a room so ill take the blame for this one. there was a chair provided for tub shower as requested. let is discuss logic. in order to get in the room i had to open the door hold the heavy door with my right hand as i made a sharp left turn into the room still holding the door with my right arm extended behind my wheelchair. does this make sense? next the bathroom. i could roll my wheelchair in then roll backwards to get out. i could not transfer to the toilet if i had to espec b-c there was no grab bar. there was no way to turn the wheelchair to use the sink or the mirror. tough brushing your teeth unless you use the toilet. when i did manage to use the sink i scalded three of my fingers on my right hand. gross bubbly blisters. why? according to management the hot water was --- degrees. their reason - my room was near the boiler and there were not many guests that night. where is the good? the staff was very nice. could not apologize enough. gave us ----- marriott reward points and free breakfast the next am for our trouble. offered to get medical attention even after the staff treated my hand. they were great on all fronts. the van driver doorman everyone was friendly and helpful. the hotel is pretty clean the beds are comfortable. no flat screen in our room tho. one more negative. you have to pay for wifi in your room and there is no pc or printer in the lobby. they do have an airline boarding pass printer. you will probably love your stay as i assume they will fix the water temp problem and you probably dont use a wheelchair.',not_happy
id47747,' the hotel is very beautiful and convenient for visiting hollywood and beverly hills. however the valet parking service is really poor. a lot vehicles crowded. it took almost -- minutes to park. furthermore when i forgot sth. in the room and drove back to the hotel just want to leave my car in the front for a second the bellman said everybody says so . what? did you mean i lie to you? terrible valet service!!!!! however other room service are pretty good.',happy
id47748,' a huge conference in sf forced me to the powell in january ----. the staff were fine free wifi was welcome but otherwise the hotel lacks almost everything. the location is very good at the base of the powell-mason cable car turntable bart stop and the shops but that is simply not enough to bother even considering it. a room change at my request shifted me from a tiny room with a stains miniscule bathroom and internal service channel view to a slightly larger room with stains larger bathroom (no bath) and another service channel with loud defcating pigeons. enough said. oh and they have a happy hour!',not_happy
id47749,' because the boston marathon was taking place when we were there we couldnt afford to stay downtown. we thought our trip was ruined but it wasnt. the hotel shuttle picked us up at the airport within -- minutes of our call. the staff was incredibly friendly. the hotel was clean inside and out. the hotel is less than a block from the subway (which was easy to use) plus there is a hotel shuttle that goes into town every hour. my only complaint was that there was nowhere to eat at the hotel at night. after walking all day we were starving and ended up having to order chinese that took an hour. there was no where to eat within walking distance of the hotel and the food area at the hotel closes early. actually there is not much close to the hotel besides the convention center which probably adds to how safe the area felt',happy
id47750,' this was our home for - days this weekend. you’re greeted by lovely door men who thankfully open the two-story heavy as lead doors welcoming you into the soho stylish two-story lobby complete with water features and fire pits. the staff and service here are the best from bartenders to housekeepers. guest rooms are enormous by nyc standards as is the bathroom. our room on the --st floor overlooked the hudson river with spectacular sunsets...amazing views! quattro their northern italian restaurant has a small but fun bar. you can also enjoy cocktails in the library or in kastel the ‘cocktail ultra lounge’ which was hopping friday night when we went in late night for a drink. http:--www.grapeoccasions.com-travel---------i-♥-ny---',happy
id47751,' my husband and i celebrated our --th wedding anniversary last week in nyc. we stayed at the casablanca and could not have been happier. it was our first trip to the city so we were a bit overwhelmed but found the hotel significantly quieter and even more comfortable than anticipated. the staff was always friendly and helpful. we thoroughly enjoyed the evening cookies and coffee. we will not hesitate to stay at the hotel again.',happy
id47752,' as everyone mentioned the hotel is great. perfect location great free breakfast (and not as crowded as i was expecting from other reviews) friendly service comfy beds and very nice-spacious rooms. on our first morning my parents didnt get their wake up call and we missed the first part of a very expensive tour. if it werent a private tour wed have missed the whole thing. turns out their calls went to another room which we later figured out. the phone in my room was also wacky and the cordless one didnt work at all. we understand accidents happen but i recommend using other methods to wake yourself up and double check that our phones work! it definitely spoiled the morning .... but could have been a much bigger disaster! i also asked for both bills to go to my room (not slipped under my parents) and that did not happen. but everyone there was friendly and good to deal with. id stay again.',happy
id47753,' this merits an above average to excellent rating relative to other hotels in this class. based on our web research it appears that this hotel is between $-- and $-- per night less expensive than others that we were considering. we stayed at this very basic hotel for - nights while visiting relatives. the hotel was as clean as they come. the bed was comfortable and the room was large and quiet. for cleanliness comfort and size i think it ranked up with the best - star hotels. we had a small complaint about the shower and they fixed the problem immediately. in terms of amentities this hotel is pretty bare bones. there is a pool which looked clean and a continental breakfast. we didnt participate in the breakfast (looked pretty standard for a hotel of this type) and opted for starbucks which was right next door (a definite plus for me). there is also an ihop next door. the health club is off-site a few blocks away. the hotel is convenient to lajolla and the suburbs. we had a great stay and would stay there again.',happy
id47754,' great small hotel with all the right touches. my - must haves in a hotel are location - check great bed - check and great shower - check. all - were aaa+ the location cant be beat. directly across from the ferry building with great views of the bay bridge. - roof top decks give you all the views you can imagine in embarcadero. all the best restaurants are blocks away. in fact you can pretty much walk to anything from chinatown to at&t park. great rooms and great service. of course you do have to pay for all this but to me it is worth it. get a high floor room for best views and lower street noise.',happy
id47755,' i stayed at this hotel last week. it is clean it has free internet and breakfast included for a reasonable price. if you expect luxury it is not the place to go. but if you expect a calm location to enjoy your stay at a nice rate this would also be a good option. the parking lot is also free. there is starbucks near the hotel restaurants and walmart.',happy
id47756,' too noisy and very basic for the price you pay there ere no blinds in teh windows that let th noisy strret noises to go trough',not_happy
id47757,' my husband and stayed here one night. this hotel was not the best that i have stayed in in san antonio. the rooms were okay not extremely clean. i little outdated. when we checked in the clerk was very rude until she saw that we were plat. rewards class then she was nice. we ate dinner at the hotel resturant and they were out of sodas they were out of several other things and the waiting staff was too rude. it was a holiday weekend but the hotel was not very busy. i give this hotel - start and would not stay there again.',not_happy
id47758,' had a view of downtown and the sound! it was great! helpful staff and excellent food-restaurants just within walking distance! rain didnt stop us from going out and people were very friendly here. the negative - hotel tax is mindboggling - but thats just seattle probably and parking was steep. rain didnt stop us from going out and',happy
id47759,' this hotel was a bit dated but it was in the middle of everything. getting the trolley was a - minute walk. quincy market was about a-- minute walk and so was the harbor. everything about this hotel is location was perfect. we stayed in a suite which was very roomy and clean. since this was our first time to really tour boston i was clueless as to where to stay. the back bay hotels are a bit displaced from everything and you will need to hop a cab or a trolley to get to the fun places. we are headed back to boston in august and unfortunately i cannot get a room at the omni. i am a little disappointed but boston in itself is just beautiful in summer.',happy
id47760,' this hotel has it all! the service the view of the lake and the rooms have the most comfortable beds. we often stay in to eat in the restaurant because the food is so good. betsy l.',happy
id47761,' i travel -- weeks in an year on businessl. i have stayed at this hotel close to --- nights over the last - years. one of the reasons i like staying here is due to the fact that its a very clean excellent business hotel. rooms are new clean and excellent wireless works consistently well and the hotel has a very clean efficient gym with good equipment. i have stayed at a few other hotels in the area and nothing comes close. i recommend this to any one travelling on business or pleasure. a special thumbs up to the check in staff who are courteous friendly and always feel me welcomed!!',happy
id47762,' this place was just average to me. the staff was nice but it just has a depressing kind of feel to it. my room was clean but i really did not like it. it was just not for me. i am not saying you shouldnt stay here but if you are planning on staying long term i might look somewhere else if i were you. i dont plan on coming back here unless the price is irresistible.',not_happy
id47763,' my family & i (husband two teenagers) spent one week at the roosevelt in june --. to me this hotel is in the perfect location only a block from grand central terminal - or - blocks (avenues so longer) from times square about - short blocks from rockefeller center easy walk up madison and -th avenues. i love the old world feel of the roosevelt the lobby is just beautiful feels very fancy when you first walk in but not snobbish at all. the concierge and front desk people were helpful and not rude in any way answering our questions gladly. ive read in reviews that the elevators are slow and too busy but i don t think there was anything out of the way in that area. we had asked for an upper floor we were on the --th but there wasnt a great view just some office buildings oh well. we had a double-double room. it was small as most ny hotels are but even with the four of us it was fine. after all you dont go to ny to spend all your time in the room do you? if you put away your suitcases you can move around just fine. one thing that i didnt like even though we had a flat screen tv it apparently wasnt hooked up to a great cable system it was very snowy and my other gripe no coffee maker for caffeine addicted me! otherwise our room was fine cleaned daily plenty of towels a little fridge for sodas. the beds were very comfortable and had very nice snowy white duvets. we didnt use room service (an expensive waste in my mind no matter where we stay) so i cant comment on that. we also didnt eat in the hotel restaurants choosing to find less expensive options. we did get coffee from the starbucks in the lobby one morning paying those usual starbuck is prices and too much for hot water and a tea bag for my husband. oh i didnt mention that we booked this hotel through hotwire (i had the hotels and their features narrowed down in that neighborhood). we only paid $----night which is a great value for a midtown hotel. all in all we all four agree that we enjoyed our stay at the roosevelt and would gladly stay there again and hopefully will get the opportunity!',happy
id47764,' as a monthly visitor to philly i usually stay at the courtyard on juniper. i thought i would try the marriott for $-- more. bad decision. rooms are very outdated there was no washcloths or shampoo in my room. breakfast was cold eggs which tasted like metal. the courtyard on juniper is one of the best experiences in philly. avoid this hotel until it undergoes major renovations',not_happy
id47765,' my husband and i recently went to california. we use to lived in the san diego area -- years ago. all i can say is great memories great views great service and great hotel. we spent half the week in northern california drove down the pacific coast highway and spent the second half of our trip in san diego at the palomar. wow what a hotel. from the chic oversized rotating door upon entry to the modish roof top heated pool the palomar is definitely a swanky joint. i highly reccomend reserving one of the skilyine flats. the flats are spacious and have a feel of coming home to an urban loft. the hotel is centrally located to zoo ball park and trolley and is very kid friendly. it also sits in the heart of the gaslamp area. if you havent tried kimpton....add it to your list of things to do in ----. happy new years! lisa ps. many thanks to the valets front desk staff and managers for making us feel like very special guests.',happy
id47766,' me and my group arrived friday april --th. when i got checked into my room the first thing i saw was the floor not vacuumed and there was no refridgerator or microwave .when i checked my bathroom the tub was filthy!!! i went to the front desk to complain and they told me they would send someone to clean it and the fridges were only by request. we had a lady that was a diabetic that needed a fridge. we didnt know that cuz that wasnt made clear when we made our reservation. my room mate arrived - hours after me and my bathroom still hadnt been cleaned and when the housekeeper did come to clean it it was just dingy still. we never got clean towels our whole stay there and my coffee pot was broken and i told the front desk about it she offered me to go to the breakfast area to get some and it tasted horrible!!!! im not sure if it was the water or they made tea and coffee in the same pot. if it wasnt for the fact that my gruop was here i wouldve immediately left that place',not_happy
id47767,' if you are coming to la for a business trip or a trip for a lakers-clippers-kings game this is a great place. the place retains all the charm of when it was a members only location and still has that feel about it. i dont know if i would stay here as a vacation hotel but for a road warrior business man it is hard to beat.',happy
id47768,' the queen anne hotel is a delightful place to stay for a san francisco vacation. the price is a bargain in a boutique hotel. it is in a quiet neighborhood but close to a variety of tourist attractions. japan town and the fillmore district are a short nearly level walk away as is the bush street neighborhood of historic homes. for those with a car it has very easy access to van ness the -- fwy to the east bay golden gate park and downtown. also the parking fee at $-- per day is half of the price of comparable union square hotels. the hotel decor is a san francisco treat but the real treat is the staff and service. you really can sit in the lobby-lounge area have a cup of tea or an afternoon sherry meet fellow travelers and unwind. the staff is genuinely friendly and helpful. we go to san francisco two or three times a year and will definately return to the queen anne.',happy
id47769,' not the most glamorous of hotels but the location more that makes up for that. stayed in room ---- - pretty basic but quiet. diner very good for breakfast but would not recommend it for other meals. the rum bar full of atmosphere and always busy . excellent deli almost next door and another at the end of the block. would stay there again simply because of the location.',not_happy
id47770,' walking down first street is not a pleasant experience due to the homeless and the unpleasant smells. did not feel safe during the day took a taxi back when it started getting dark. since parking is not easy downtown i had expected to be able to walk most places easily due to the location. would not recommend. the hotel is okay not great.',not_happy
id47771,' stunning location with the best view in boston. the outside terrace is a great place to eat on a pleasant afternoon but we found the portions rather small for the price and filled up on bread although we got a good deal on the room price. the views from our large room made a perfect end to our new england road trip and we hauled the sofa around and drank our last beers as we watched variety of working and pleasure craft criss-cross the bustling harbour (englishman is spelling) and an airship circling in the distance over fenway park you can see it on my uploaded photo). a magical relaxed evening no need for tv computers or books just bask in the view. when we dropped the rental car off we walked back along the seafront promenade from the rental facility to the hotel which was a beautiful short stroll. the staff were all excellent including a manager who went out of his way to enquire if guests were enjoying their stay but the concierge team were by far the best i have seen in any hotel. if i was being really picky i could point out the cracked tiles in the lift and the weeds along the waterfront (not the hotel is job i realize but id get my gardeners to tidy up in front of the hotel if the city wont) and my only real criticism of the hotel... you have to pay for wifi access. even at the cheapest motels wifi was free and i resented being asked to pay so i didnt. luckily we had those amazing views across one of the prettiest harbours in the world to take our minds off it. the water taxis across to various points were brilliant and fequent even if youre on a budget do it at least once then use the hotel courtsey bus to the t (boston is subway) for other trips across the bay (but check with the concierge team on cheapest way). on balance risk the weeds cracked tiles and lack of free wifi and stay here if you visit boston.',happy
id47772,' i have to write this review b-c i feel compelled to let others know about this great find . . . in the middle of it all . . . times square new york. the most amazing feature of this hotel is it is location. you are a mere -- seconds walk from the hotel entrance to times square. the staff were fabulous as they greeted you each day upon leaving or entering the building. the hotel made you feel as secure as you would be at home as staff asked to see your hotel key-card upon entering the elevator area. on one occassion i visited the ice machine to discover there were no disposable buckets available. when i went to find someone i came across the business office. here i met the guest relations manager gloria pierrot. i did not know this at the time. not only did she summond member of the staff to bring some ice buckets to the machine but she personally came out after a minute passed to ensure i was taken care of. the rooms are small in this hotel but so are all the rooms in most hotels in the area. the average cost per night was $--- taxes in. i was there during easter week (april ---- ----). i found out that there are major renovations being completed on the top floors. this is called the signature series (i think???). this might be for the traveller who wants the more modern design rooms with the flat screen tv. but hey i was not in ny to watch tv. my room on the --th floor was quiet comfortable even thought it was a little dated. but after staying there and having a chance to admire the character of this ---- is hotel i was kinda glad that i had a chance to stay in the room i did. it was very clean and that was what mattered most to my wife and i. i have already hinted to my wife of returning. if we do we would not hesitate to stay at hotel edison again. ps. usually you pay big bucks for hotel food especially in times square. we were again delighted at the edison cafe just off the hotel lobby. a full breakfast for about $-. you just cant beat it. mike hipditch paradise newfoundland & labrador canada',happy
id47773,' i stayed at the downtown sheraton for a conference. the staff at the front desk were civil but definitely not friendly. i was given a room in the tower building- sheraton has two wings and there is a walkway on the second floor that connects both the buildings. there was a american association of cancer research conference going on and the second floor of the tower building was blocked with all the different poster of accr and it was difficult to find the elevator to the tower building and the staff was very unfriendly in helping me to find the elevator to the tower building. after a long journey and carrying your luggage that is the last thing you want to experience. the rooms did not have a hotel directory which explained where the fitness room pool etc in the building were located. the rooms were small but decent. the ambience of the hotel was ok. the hotel front staff were unfriendly except for the valet is in the front. for a big hotel like sheraton i am surprised that they have not trained their front staff in customer service. asked for direction to go the denver convention center and was asked to walk on the --th street to the convention center and i got lost in the process since i was new to denver. sheraton sits right on --th street and the free mall shuttle is available every -- min . the front desk could have suggested me that option. really disappointed with the customer service of the front desk staff.',not_happy
id47774,' fantastic location great staff....................most comfortable bed everrrrrrrrrrrrrrrrrrrr - minute walk to universal studios -- minute walk to metro and then the world is your oyster...............highly recommended and value for money',happy
id47775,' we recently stayed for a week at the homewood and it went off without a hitch. hotel staff went out of their way to help resolve any small issues or requests. the location is central to most places of interest (----- minutes drive max to any major attraction). breakfast times were crowded but by adjusting our arrival time a little earlier everything worked out fine. our room overlooked the pool and pleasent grounds. would highly recommend staying here if you have a small family and are looking for good value.',happy
id47776,' we found this hotel in expedia at a very good rate for a saturday night. considering the differences in rates with other other hotels in boston we thought that this was going to be one of those cheap uninviting hotels. however this was a top value hotel offering some interesting feautures that other places will charge you for: free internet in all rooms free printing from your room and even they can deliver some gym machines to your room free of charge. the rooms or at least ours (---) was not particularly huge but it had a very good size with a small flat screen and a clean toilet with power shower (no bath tub). the location is superb - minutes away from the best restaurants - inutes from - metro stations - minutes away from teh aquarium and for those in the business mood the hotel is right in the centre of the financial district. taxi to and from the hotel to the airport is --usd tip: do the whales watching. the aquarium company is the best out there. we went on the morning of saturday -- june and we watched many whales within a few meters distance.',happy
id47777,' we really enjoyed our recent three night stay at this hotel. the room was small but very clean. we booked a queen-queen room but it was obvious that the beds were full (double) size not queens. not a huge deal but a tad misleading. the bathroom was large but could have used a few hooks or towel racks. the breakfast was very good but even though the breakfast area was large it was extremely crowded. we will definitely stay at this hotel again the next time we visit nyc.',happy
id47778,' we stayed at the holiday inn-capitol on our way back from myrtle beach. what a great choice for a family! we had stayed at other hotels in the d.c. area before including much more expensive ones but this holiday inn was definitely the best! the location is great for sight-seeing with lots of stuff in walking distance and a metro stop two blocks away. the rooftop pool was very clean and has an unbelieveable view. the restaurant is also great for casual family dining which is hard to find in d.c. we will definitely choose the holiday inn - capitol again for our next visit to d.c.',happy
id47779,' the paramount is a boutique hotel - just --- rooms - but each one is nicely appointed with a spacious bathroom. (the rubber ducky for the soaking tub is a particularly nice whimsical touch.) great location - in the downtown free bus zone walkable to pike market and the art museum and two short blocks from the light rail line. the service was excellent - tom the concierge provides a wealth of help and information. if youre going to seattle stay here!',happy
id47780,' at one time this hotel was a great hotel. still has many things to offer for families who want to spend time centered around water park type activities. the hotel appears to have had some facelifts but it is showing aging. carpet in the rooms looks like indoor-outdoor purchased from home depot. which is probably okay given the water-kids traffic. bathrooms had an update sometime ago. overall good for the kids but if youre looking for peaceful place to stay this should not be at the top of your list.',not_happy
id47781,' it was priced fine with easy access to seatac. id stay there again. for the price many free amenities. friendly staff good service comfortable room.',happy
id47782,' it was ok to sleep which is all we wanted to do. it was really convenient to the trolley stop which took you right into town which was a plus.',not_happy
id47783,' this business trip was made easier and more enjoyable because of hotel metro. from the smile and kindess of matthew at the door to the front desk staff cleaning crew and restaurant all was perfectly suited to the busy traveler is needs. i especially enjoyed the restaurant. they even had a wine tasting one night with delicious wines good tapas and very enjoyable conversations. both bill & bill knew their wines and food pairings! thanks to all.',happy
id47784,' we visited in mid-october for - nights in nyc. the hotel was beautiful comfortable and wonderfully located. i found the concierge staff especially marilyn incredibly helpful friendly and professional. i will absolutely stay there again and recommend it highly.',happy
id47785,' one assumes that if there is a convention nearby this is a great place to stay. for the casual visitor to new york city...not so much. the location is not great for transportation by train but there are plenty of taxi is. it is across the street from what must be a -- hour auto shop which seems to like drilling in the night. there is also a train track next door and once a day the place shudders with the train going by. we were treated to on our first day no to no elevator and the second day no hot water between ---- pm. once inside it not the largest room but for the money you can surely find smaller. we actually had a great view. it did feel a little lonely out there on --th avenue and that may be its biggest drawback.',not_happy
id47786,' we recently stayed at the hotel giraffe in new york for - nights. i was travelling with my husband & teenage daughter. the room was very spacious & very clean. the hotel staff was very friendly & we were very with all of the hotel amenities. the hotel is located about a -- min walk from the time is square area i much preferred the location of the hotel as it is not a real tourist area. one of the staff members commented that not many australians visit their hotel & i suppose it is because it is not advertised in our travel magazines. the cost was fairly expensive but really worth it. i cant wait till we return to new york as i loved it & i loved the hotel giraffe. higly recommend it to anyone.',happy
id47787,' front desk is terse rooms are old and in need of renovation. wifi is expernsive - they charge per device! fantastic location though. i might stay here again.',not_happy
id47788,' being a diamond hilton member i wanted this hotel to be nice. the employees are exceptional. the property however is dated. they are doing renovations on one of the three towers- which should be completed in late spring. in the meantime the rooms look like they are worn and very dated. we had a scale in the bathroom that was so well-worn it looked like it belonged in a youth hostel. the area of the hotel is excellent. yes the tenderloin backs up to it- but the hotel is situated so that you may never venture to that side of the building. would i stay here again? only if the renovations were complete. otherwise there are cooler modern hotels in san francisco that i would stay at.',not_happy
id47789,' stayed here for - nights on a quick visit to san diego and seaworld. i chose it because it was number - on tripadvisor at the time and was well reviewed. its a great stopover hotel near the airport and seaworld -- minutes away service was great hotel very clean but it is a basic no frills stay and has a small outdoor pool. it was our first visit to san diego so quite difficult to compare to any other hotels in the area. if you are driving there from la we stopped at del mar were there are some great restaurants looking on to the beach.',not_happy
id47790,' it is a hilton a bit older than some. i notice that it was supposedly renovated but i am not sure i saw too many signs of that. all in all for $--- it was not a bad value but not anything i would write home about either if i was going to write home about an airport hotel in the first place. the room looked nice and was clean as was the small bathroom. the bed was comfortable and the ac worked. so it certainly accomplished all that was necessary. the elevators seemed small and slow and the hallways were a bit dreary - they really helped identify the hotel as old . of course you dont stay in the hall so that is not a big deal. i was not happy with the wet carpet which i discovered when i went down the hall in my socks to get ice. i *hope* it was water. check-in went quickly (though i noticed a lonnnnnnng line to check out the next morning.) the business center is pay-for-everything including printing and internet with a $-.-- minimum. kind of nickle-and-dime for a good hotel... room service was fast but rather expensive ($-- for a personal pizza and a house salad no drink). the pizza was ok the salad was good. self-parking was not great - small spots tight turns. but i found a spot pretty quickly both times i entered.',not_happy
id47791,' who said that well this must have been it all round great hotel would definately stay there again get the van transfer to airport for -- dollars great value missing the sound of the cable car bells already !!!!',happy
id47792,' beautiful hotel and grounds! the dining room staff and food was wonderful. room clean roomy and quiet. unfortunately the weather turned unseasonably rainy and cold the entire weekend so we couldnt enjoy the outdoors but the hotel had some indoor options and we made the best of it. there were - family game rooms available this weekend complete with ping pong table and arcade games...plus coloring fun and board games for the younger ones. a large theatre room had family friendly movies playing throughout the weekend. the concierge was helpful in determining local venues to enjoy restaurants and such. were not golfers but if you are this is the place for you! gift shops and spa and pools available as well. well be back in better weather to enjoy the rest of the place :)',happy
id47793,' i did a lot of research on ny hotels and eventually chose the red roof for our oct--- stay- and we were both very pleased with it. the hotel is well located in a korean neighbourhood and is within walking distance of times square and empire state is across the road. the rooms were medium sized and were very clean and tidy. we were on the top (--th) floor and did get some noise from the elevator which was next to our room- i would recommend requesting a room away from this in future. staff were generally helpful without being overly friendly but for the location and price who cares!',happy
id47794,' rooms had been redone. everything was nice.beds were very confortable. hot water with good pressure only thing needed was a refrigator.',happy
id47795,' my husband nearly - year old daughter and i stayed at smyth for four nights at the beginning of april. we arent fussy people dont need crazily attentive service or anything extraordinary - just some kindness from the hotel staff which we definitely got! we booked a king suite via quikbook for about --- dollars and was quite satisfied with reservation.... but we were upgraded to a thompson suite which was just gorgeous. even without the upgrade i think the hotel was exceptional. the door men were all friendly and chatty (but not in an invasive way) and the concierge very professional. if you have small children tribeca is a great place to stay because there are so many young families in the area. it is a quick walk to soho there is a great park by the river and various great restaurants who arent troubled by having children at the table. i have never really considered tribeca but must say that having stayed here i will definitely come back to the area. it is less crazy and populated then the rest of manhattan but still offer great restaurants and shopping.',happy
id47796,' i forgot that s.t patrick is day was around the corner and everyone celebrated the weekend we were there - both friday and saturday day and night. we arrived on friday late afternoon walked to jewel-osco to pick up some munchies then walked dinner to joe is steakhouse (pricy casual but fabulous!!) around the corner from homewood suites. we went early enough (-:--ish) and was able to get in to joe is right away but reservations are best if going later. the bell hop-greeters at homewood were very nice and knowledgable of where every thing is. there were no delays obtaining a taxi either. the breakfast was very good. i am lactose intolerant so i had fruit and bagel each morning but my husband ate the eggs bacon biscuits and gravy one morning and the next morning were eggs sausage and hashbrowns. he said they were delicious. plus i like that they seat you and people cant just walk in and sit down. hotel was quiet even though the houseware show was going on the city turned their river green and being st. patrick is day celebration weekend. it is very close to michigan road down where bloomingdales macy is borders niketown apple store and nordstrom mall. will definitely stay again.',happy
id47797,' i stayed here recently for a conference and was impressed with the beds cleanliness and staff. i was fortunate enough to be getting a discount on the room. the only downside is that i was required to pay $---day for breakfast (which i didnt have time for) and parking. (no car) perhaps you can negotiate that when making the reservations. i would stay here again if i was able to get discount rates. otherwise this is a top notch hotel.',happy
id47798,' we stayed one night at the peabody which was wonderful but the best western offered free parking and is also near enough to downtown to be on the trolley line! we are not late night people so safety was not an issue for us. there is a generous size refrigerator in the room which was clean and pleasant. no issues with noise or anything else!',happy
id47799,' i stayed at the empire for one night on a business trip. i was determined to squeeze in a night at the opera during this trip and the empire was the best located hotel for that purpose. i booked the cheapest room available about $---. generally that kind of money gets you a flea bag in midtown. my room was certainly small but very comfortable. luxury amenities wonderful towels and a robe and a great bed were all there. i dont know if there was a view i didnt look. the staff was very nice and check in was not a problem. the only thing i could complain about is that when i inquired about printing my boarding pass in the morning at the front desk told me there would be a charge. when i did print out the boarding pass there was no charge. the lobby has free wifi but there is a charge in the rooms. very curious.',happy
id47800,' my husband and i enjoyed a week at morgans in mid december and were very impressed with the hotel and the staff. we booked an advance purchase room and were offered an upgrade for $-- per night if available. we were lucky enought to be upgraded to a junior suite which was large and very comfortable-this would be my preference in future as much quiter than standard rooms as bedroom did not open off corridor. the breakfasts were excellent with very good quality bagels croissants pastries fruit and cereals- more than adequate to start the day. then location is much quieter than many other hotels in central manhatten but still perfect for exploring everything by foot.i would definitely stay here again',happy
id47801,' this was a perfect location the room had - queen beds staff very helpful good value for nyc.',happy
id47802,' this has to be one of the worst hotels i have ever experienced. i stayed there for - nights from --th nov till - dec with my mum and i can tell you i will never set foot there again. the lobby (reception) is reminiscent of a train station it is too busy and the queues are massive to check in-check out. our room was on the --th floor the wall paper was peeling off our pillows were as flat as a pancake (no spares). the bathroom was disgusting our toilet was leaking from the pipe so a puddle of water was forming on the side of the bathroom. the bath tub was also peeling and we only got very lukewarm water to wash in which was not easy to get. to top it all off i used the bedroom phone to make a - mins international call (bearing in mind that there were no call prices available) when i checked out my bill mounted to$--!!!!!!! what a shocker to the system. i think it is a tragic hotel and i can think of better places to go such as the ramada new yorker down the road.',not_happy
id47803,' my flight arrived at noon but even though rooms were available i couldnt check in till -pm because of hotel policy. the staff were not up to par with the exception of the maids who did a good job of cleaning up. the heat lamp and vent in my bathroom did not work and i put in a work order which was totally ignored. for a day the elevator appeared to be out of order. there is no restaurant or bar in this facility. i have stayed at numerous radisson hotels and have been happy but this hotel does not deserve the radisson name. sorry radisson but you need to junk this place or change its name so you are not associated with it.',not_happy
id47804,' i stayed in this hotel over saint patricks day weekend. i got a great rate on travelzoo. the hotel is within an easy walk of penn central and is a good choice for those coming into the city by train. their are two subways near the hotel and while it is not in one of the most stellar of neighborhoods we felt safe walking back to our room at night. the hotel features your standard holiday inn express breakfast which was kept stocked. there was helpful staff who could book events for you. rooms were tiny but they were clean. the hotel is in buisness area so their were few restaurants or other types of amentities close by but plenty within a moderate walk or a subway stop away. had a good stay in a great city and would stay again given a good deal.',happy
id47805,' cool quirky-themed hotel. young and very helpful staff. good restaurant and bar attached. starbucks is about --- yards from the main entrance. i was there for a small conference. top floors of the property are student residences but they have a separate access and are not seen or heard. my one complaint was noise from adjoining room. not sure if it was thin walls or the connecting door. pretty well positioned for business and government district and plenty of bars and restaurants nearby. visitors to denver should know that the airport is quite a drive from downtown. contact the hotel for info on its shuttle. if you can split the cost with another guest it is not a bad deal.',happy
id47806,' stayed here for one night and loved the downtown location & rooms. they have floor-ceiling windows wonderful new amenities very tech saavy and environmentally conscious. this hotel will probably sky-rocket in price once the construction ends. the only odd thing was breakfast - it was a fantastic fresh continental selection but there were no tables for eating. the hotel provided boxes to takeaway your meal. so we toasted our bagel scooped fresh fruit poured good coffee and juice and then returned to our room to dine. the hotel is still without a restaurant. also the parking deal $---day with a local garage is fantastic for nyc. i recommend and will go back without hesitation.',happy
id47807,' we stayed at the manhattan club march - - --. we had a great time. the location couldnt be better!! we had a one bedroom - bath penthouse suite on the --th floor. the unit was very clean spacious & nicely decorated. not one complaint. if you have the opportunity rent a penthouse suite its worth it!!! our bed was so comfortable!!! nice bose stereo system in your suite - plasma tvs small kitchenette with all the essentials except there is no stove but who wants to cook when you can wak to all the fabulous restaurants. parking is only $---day which isnt bad but you cant take your car out or you have to pay again. we used cabs to get around to places we couldnt walk to like a couple of the museums etc.',happy
id47808,' the location was fantastic and the rooms quite a decent size. we had breakfast out each so cant comment on breakfast but weate dinner there twice and it was fantatsic. the view is worth it alone with floor to ceiling windows looking right onto time square - brilliant. even though you are right in the heat of all the action it i not at all noisy and the beds are very comfy. great stay and would go back. i am a travel consultant and now send all my clients there and have had only good feedbck from them as well.',happy
id47809,' we were due to spend - nights at the hotel (pre booked). we travelled to boston by train from new york. the train was over - hours late which effectively reduced our time to explore boston by a day. in asking if we could have another night we were immediately told this was all right and we could keep the same room. however the price of that room for that one night had increased by --%. at the end of our touring holiday we were pre booked for another night at the hotel. in the lobby there is a screen showing flight details. in my innocence i politely asked a member of staff if he was able to get details of our flight from newark to which he rudely responded that he did not work for the airline. the hotel was made aware of these concerns. the hotel is well appointed. it should not have waterfront in its title as it is nowhere near the waterfront. boston is a lovely city which for tourists is easy to walk round. however it is a good ----- minute walk from the hotel. i see the hotel was rated --th. out of -- from customer reviews but i am sure it has a much higher position when it comes to cost. i am certain there must be other hotels which are better value for money with a more convenient location.',not_happy
id47810,' i stayed at the hilton checker from april -----th and the checker is restaurant was totally awesome. the food was great. the interior features of the hotel was very nice and neat. however the guestrooms had stains on the carpet the bathroom had a urine stench and housekeeping did not do a good job in cleaning our guestroom. everything was done half-hazardly. in addition the ice maker was broken and after notifying the front desk about it they asked me what i wanted them to do about it. imagine that! i said how about sending somone up to fix it . they sent someone to my room with a pail full of ice. how disgusting! i was surprised being that this was a so called - star hotel- maybe it was due to the restaurant is reputation only.',not_happy
id47811,' this hotel has a lot to offer the two room suites the breakfast the hour and the incredibly nice people who work here and it is a great location. i do agree that a little updating would help our bed was fine but less comfortable than a lot of hotel beds and the room smelled slight musty. i had no problem with noise though our room was very quiet (---) and i would stay here again any time that i am in dc.',happy
id47812,' i live in france and travel extensively. without hesitation i would recommend the kitano hotel. the staff were charming the room quiet and the welcoming fruit bowl was much appreciated. the view of the empire state from the bedroom was wonderful. when i enquired about an iron and ironing board these were brought to the room immediately. when next i return to nyc i will certainly book at the kitano.',happy
id47813,' i stayed at this hotel for two reasons...hotel name and convenience for business. it cost over $--- for three days and they wanted $- extra a day to use the pool or gym. i had one bar of soap in the sink and i asked housekeeping to leave me another for the tub and an extra cream for the coffee as one was not enough to lighten my coffee. i received neither! for an upscale hotel they do a very poor job. i will not stay at this hotel if ever in charlotte again.',not_happy
id47814,' i stayed on -- june ---- and i give this hotel a - because of value. it is not a hilton but neither is the price. i booked this on hotwire and i have to say it is one of the best surprises ive had when booking through them. the shuttle from the airport was quick and the driver was friendly. check in was a breeze and the guy behind the counter was friendly also. the bed and pillows were extremely comfortable and the bathroom was very clean. i didnt eat breakfast so i dont have any comment on that. if you use the shuttle to the airport make sure to tell the front desk. we almost got stranded because there was a unusually large number leaving at the same time.',happy
id47815,' we got a daily deal which included free breakfast and wine and that was an even better deal. it was a nice hotel the room was very big and the bed was comfy. : ) it was a rainy day when we got there after a wedding in georgia so we just hung out in the room watching movies and it was a great room to hang out in. we didnt eat in the restaurant but there were several yummy places that delivered.',happy
id47816,' this was my second stay at ink--. i had previously stayed at the hotel right after it opened and found the service to be very good and my room was excellent. however this was not the case during my second stay. i was given a room on the lower level and street side. it was horrible...noisy noisy noisy. i was staying for - nights and thought this would help with my room selection meaning i would be given a nicer room (im also a kimpton member). however this was not the case...lesson learned. i called to ask the front desk to inquire about changing rooms (after the first night) and was told i could do so the next morning and they wouldnt charge me any more (how nice of them). i ended up staying put due to an early morning meeting and didnt get back to the hotel until late. my suggestion is to stay away from the street!!! or move to the eventi.',not_happy
id47817,' i booked the holiday inn i--- by mistake intending to book the fl--a holiday inn so we were prepared for a disappointment after reading tripadvisor comments for this hotel. we were quite pleasantly surprised. when i checked in i commented that some guests mentioned that in-room wi-fi access was slow or non-existent. the man at the desk checked us in to room --- instead of --- because he knew the wi-fi signal was stronger in that area and he was right: the signal strength was very good. we could look out of our window and see our car parked next to the window. location the hotel is ideally located next to i---. it took about -- minutes in rush hour traffic to reach ruth is chris steak house in the crowne plaza hotel right on the waterfront. the river view and the meal were excellent and parking was free. the hotel is not far from deerwood shopping center where we found mandaloun restaurant that served delicious lebanese food. we chose the advance booking rate without breakfast. it seemed a good value although others said they had received much lower rates on priceline. the freezer in the refrigerator in the room was cold enough to freeze our ice packs. we were granted a late chekout at -:-- pm when we expected to return from a segway tour of the kingsley plantation. the man at the reception desk had a problem unlocking the computer to check me in but the problem was resolved the next morning. the electricity went out in the neighborhood over a ---minute period beginning about - p.m.. we assume it did not happen often because the hotel did not provide candles. battery-operated emergency lights went on in the lobby and halls until electricity was restored. it appeared that the hotel is main line of business was hosting conferences and meetings in the numerous meeting rooms. we were sad to find that there was no coffee available in lobby probably because this was not a holiday inn express. there was a coffee maker and microwave in the room however and both worked very well. i suspect that different wings have different levels of service. our ----wing had good internet and a very good room.',happy
id47818,' i stayed six days at the hotel. front desk staff was friendly and checkin was quick. the room overall was nice but desk chair was very uncomfortable. that was the first item i think was for looks more than comfort. the bathroom looked very nice and the shower was big. the problem was the it took several minutes for the shower to get hot. i was there for a convention and left early when i returned that evening i used the sink. i was unable to lift the drain stopper uther than to lift it so that some water was emptied from the sink. i figured that the housekeeper would notice that the water was not draining and call maintenance. saturday morning i encountered a maintenance person as i was going to the lobby and he said he would take care of it. i left this morning and the sink was the same. i really would like to know how the sink can be cleaned and the sink not drained. i have no doubt that the radisson has spent a lot of money to decorate but it is not comfortable. the bar is attractive but the booths are not suitable to have a conversation and the pillows used for decoration are a nuisance. i would not return and felt the price was very overpriced.',not_happy
id47819,' the hotel is average. good location for airport and freeways. the rooms are ok but there seems to be a bad dour in some corridors. not sure if cleaning or drainage issue. stayed on two different nights. first room on -th floor was ok and clean. a room we had on the -th floor was a little dirty the bathroom floor was dirty. was woken up one morning by some kind of workers union protest. two males on megaphones-bull horns screaming at the top of their voices about the hotel. not really sure what the dispute was about. free wifi but keeps cutting out. expensive parking. couple of cheaper airport parking multi storey blocks nearby(about $-.-- for --hrs). breakfast buffet not great value. friendly reception and breakfast staff. average holiday inn.',not_happy
id47820,' four of us went to san francisco to celebrate my --th birthday. we had never been there before - and ended up picking a great hotel with a great location. the hotel adagio is located within easy walking of shopping dining drinks cable car the bart. the staff was the best. they were so friendly and offered to help with any of our needs - and they did. there are other reviews that metion noise from the street. that was the case for us on the -th floor but it wasnt unbearable. we should have had the staff remove the portable air conditioner. that would have allowed the one window to be fully closed - and i think it would have made a positive difference. i would definitely stay there again.',happy
id47821,' i stayed at this hotel for a business meeting and left completely disappointed for - reasons: -. absurd room service prices and charges: upon arrival shortly after noon i ordered a cheeseburger fries and diet coke via room service. the total charge for this meal was a ridiculous $--! a $-- cheeseburger? $-.-- delivery charge plus a mandatory --% gratuity?! i dont even leave a --% gratuity when dining at a fine restaurant and receive excellent service (--% is the max) -- and room service doesnt exactly equate to table service by a waiter to start with. that evening i needed to stay in my room to complete some work so i ordered a light dinner consisting of a ceasar salad and a diet coke -- a whopping $-- by the time the $- delivery charge and --% automatic gratuity and taxes were added. if a hotel is going to charge a $-.-- delivery charge for room service (which is absurd in and of itself) then there should be no gratuity (at least no automatic gratuity). as a person who travels on business regularly i often have to take advantage of room service so i can stay in and get work done. however i wont be paying these ridiculous prices in the future -- even if the expenses are reimbursed by my company it is irresponsible for any business person to pay these prices. -. pests: not that my stay was off to a great start after spending nearly $--- for two light meals on my day of arrival but i awoke the next morning to a cockroach crawling up my arm. perhaps this is part of the hotel is plan to wake guests up early so they can call and order some more room service for breakfast (im sure some eggs toast and juice probably run about $---$-- if the previous day is meals were any indication). overall i was extremely disappointed with this particular hilton property. i realize that it is probably not representative of other hilton hotels and certainly not representative of my experiences at other hilton family properties (hilton garden inn hampton inn & suites homewood suites) but there is no way i would stay at this hotel again.',not_happy
id47822,' stayed here on --rd january. i was at a conference in downtown manhattan. normally i stay in larger hotels in midtown but gild hall was conveniently located. very pleasant decor and a welcome change to the big busy midtown hotels. however wifi was appalling and i understand from another guest who was also at the conference that the business centre was poor. the fitness centre consisted of a treadmill and a cross trainer plus some weights in a small windowless room. almost an afterthought. for a hotel just by wall street they need to get their act better regarding services for business travellers.',happy
id47823,' ok ill start off by saying this hotel isnt bad. if you can get a good internet deal to stay here grab it. definitely do some research to find another hotel if you have to pay regular rates though. all in all it is a good hotel not in any way to be considered luxorious but there are still several things that you should know before you come.....pros and cons listed below: pros big rooms very spacious big clean bathrooms no mold rust etc. free breakfast (con below) free mid-week lite dinners (con below) staff customer service is spotty. some are outstanding some need retraining housekeeping attentive; left notes some days and the issue-request was always fixed when i returned that evening free wifi! $---night parking on the hotel lot; most hotels in the area charge $-- and $---night! cons moldy smell; was moved to a room with a lot less smell. no restaurant in this hotel. i have no idea where the closest restaurant is i ate breakfast at the free buffet in the lobby (yes breakfast buffet with no in-hotel restaurant go figure!) ate lunch at the convention center and ordered dinner in-delivered every night. never ventured out. why? bad neighborhood! i honestly havent seen any unsavory characters but homes and buildings in the area are run-down and terrible looking. very limited drawer space for clothes. tiny dresser great view of a billboard from the -th floor room. cant see much else. walls are paper thin. can hear everything in the hall and next door rooms. can also hear every car driving down the highway which i thought was nearby. it is not. it is -ft away from the hotel! phones are dusty and dirty dusty carpet corners in rooms - tiny trash can in the bathroom. none in the room shuttle - horrible service! they only run every hour on the hr. i called at --- and asked for the van to come at -. was told twice to wait at the bus port. he shows up at -:-- at the taxi station. called the next day -- min early. was told to wait where he picked me up the day before which was the taxi station. he was on time but at the bus port. free lite dinner...soup and old veggies free breakfast - potoatos half cooked ham slices were boiled sausages chewy should think about upgrading the lobby couch. ----s style and looks like its been around since the --s. showing serious signs of wear fitness room opens at -. im from the east coast up and ready to go at -! metal part of treadmill in fitness center is rusted. had to put towels on the bars to cover the rust. creeped me out! small mirror in bathroom to see the back of your hair would be a nice touch',not_happy
id47824,' my daughter and i recently stayed at the prescott over the july -th week....wasnt sure what to expect since we booked this trip through a travel site but we were very pleasantly surprised. the location is fabulous as it is only ----- blocks from union square where you can pick up several means of transportation and the hotel was very nicely decorated and comfortable for an older building. they thought of all the little details such as bath robes for your use during your stay (at no extra charge) and an umbrella for your use as well in case of a rainy day....never had that one before! the bed was comfortable and the bathroom was very clean--a must for me during a vacation! the wine reception each night was an added bonus--they also had fresh pitchers of water with lemon lime or strawberry in case you are not a wine drinker. finally each time we saw the staff they always greeted us with a hello how are you? and were very helpful with suggestions for dining etc. i do not have any complaints and would definitely stay at the prescott on my next trip to san francisco!!',happy
id47825,' we visit boston every summer and stay at a different hotel each time in order to sample as many as possible and to find a favorite . based on countless positive reviews we selected jurys this visit. although the location was very good and the room satisfactory i was quite disappointed with the stark and generic ambiance. the lobby is cramped unimpressive and awkwardly located a flight up from the street. this made a poor first impression of which we were reminded each time we arrived at or departed from the hotel. although my husband waited at the curb for me to check in no doorman or valet greeted him to ask if he could be of service. the front desk staff was cordial but distant. nothing about the check-in experience or the hotel for that matter felt welcoming. with all the hotel choices available to boston visitors id think twice before selecting jurys.',not_happy
id47826,' we had - rooms here for november ---- and had absolutely no problems. we arrived very early and were told that our room would be ready by -- and it was. check in took maybe all of - minutes the staff was pleasant and helpful. bell hops were attentive upon arrival and departure. to address some previous comments; there is no longer a pet floor so no need to worry about funny smells our room-key card worked fine shower drained quickly and the water pressure was good do-not-disturb-please-clean-our-room tag was on our door some have complained that the hotel needed color well unless you wanted to stay in a circus tent i dont know why someone was not satisfied here the color scheme is fine. also we were across the street from the police station but it was not a problem it never disrupted our sleep. our room had a king size bed and a large tv armoire and desk-dresser combination - nightstands clock radio hair dryer ironing board mini fridge - chairs and a small table. room was clean as was the bath. lots of towels soap etc. we got the hotel via priceline for $--- per night (and it was a very busy nyc weekend) and we were very happy with our rooms. i would request a room on a high floor overlooking the street. i would stay here again.',not_happy
id47827,' i regularly visit new york and usually stay in the mid-town as the hotels are in my price range. i have been used to little dingy rooms with crowded lobbies. i was pleasantly surprised by the benjamin and as another reviewer said it is one of new york is best kept secrets. the location is fantastic and at the same time away from the chaos and crowds. we stayed at a standard room. the rooms are nice bright and a good size although there is no view. there is even a small kitchen in the room. the lobby is gorgeous with fast service. we got to check out at -pm. there was no charge for storage of our luggage afterwards as is the case with lots of hotel in new york. i highly recommend this little piece of heaven to anyone visiting new york. it is well worth it.',happy
id47828,' - kids and - adults on a vacation-business trip. first night (wednesday night) had a drunk crowd of - college guys drinking and partying. complained. got a quieter couple the next night. -rd night back to drunk people partying. complained and got a new ro',not_happy
id47829,' we were greeted by extremely friendly staff upon arrival. we asked for a large room and we were given just that! spacious & very clean. hotel had great amenities but unfortunately we werent able to make the most of them as we were on a road trip to virginia new jersey atlantic city & new york. ritten square in philly is just gorgeous! thanks for a wonderful stay! x',happy
id47830,' this hotel is laid out in a park style with a number of buildings making up the hotel. the grounds had lovely landscaping with birds of paradise surrounded by a low purple flower. the lawns are rolling and well maintained. we were cheerfully greeted as we pulled up to the front of the location. we were greeted a second time by a bellhop as we entered the lobby. the desk hostess continued the warm welcome. we had booked two rooms online using a discount website. the hostess told us the hotel had given us adjoining rooms. one room had a king size bed while the other had two queens. because we were traveling with another couple we asked if we could have two rooms with king size beds. even though we used the discounted website the hostess cheerfully changed our rooms and quickly reassigned us two king size rooms. one room overlooked the freeway while the other one overlooked the bay. the room overlooking the freeway had several minor issues. the paint in the room was chipped just above the desk. the carpet was pulling back and frayed where it met the tile. the cold water did not work at the sink. the room was large and very comfortable overall. the other room had a nice view of the bay with no issues of which to speak. both rooms were reasonably clean with some dusting issues. besides the wear in places the other drawback was the $-- per night self parking fee. the hotel was about one mile from seaworld two miles from old town seven miles from petco park. this is the type of hotel where you bring the family for a family vacation. we didn’t have any time to make use of most of the amenities but everything looked inviting.',happy
id47831,' i stayed for five nights at the comfort inn downtown denver due to its affordable rate and proximity to the pepsi center. the standard rooms are small but that is expected in a downtown hotel. breakfast consisted of powdered eggs sausage cereal breads juice and awful coffee. i later found an automated mocha-hot chocolate dispenser around the corner in the breakfast room. the hallways seemed a bit outdated (wallpaper doors room numbers etc.) the beds looked new and were firm. located one block from the --th street mall it is convienient to shopping dining and sport-concert venues. parking is valet only at $-- per night. the overall service was prompt and pleasant. after snowboarding at loveland i was looking forward to sitting in a hot tub which one was not available nor was a pool. the exercise room had enough equipment to complete a full circut. the hotel has a walkway to the adjacent brown palace hotel. another negative was it is lack of a fridge in the room. a microwave is available in the lobby. i hope this review is useful. i would stay here again if ever traveling to denver again.',happy
id47832,' stayed here on recommendation of family. nice location clean. no other good attributes. few pwr outlets problem for me as i trvl with a lot of technology...and one of outlets wasnt working. the vent fan in bathroom was loud and annoying...made it uncomfortable to use bathroom woke my family if used the bathroom at night. had a desk but no chair to sit at desk? no brkfst bad coffee. lost my reservation. overall poor valve...wont stay here again.',not_happy
id47833,' i got online to find a cheap hotel to stay in in ny. the room was a joke! it was very tinybed had stained comforter on it smell was horrible there was a giant hairball in the doorway of the bathroom. i have a video and would love to post it! disgusting! old and unclean!',not_happy
id47834,' stayed in this hotel last week with a friend during a quick trip to new york. location is absolutely wonderful as you are right next to times square central park and the lincoln centre too. if you are interested in midtown attractions then this is ideal. i personally loved the rooms as they are charmingly old fashioned yet immaculately clean i dont favour really flash modern hotels (unrealistic for the price we paid anyway!). i plan to stay here again i decide to base my trip further downtown to see more of the village. having said that the subway stop is only at the end of the road. breakfast is reasonable at $- pp per day but i didnt like eating from plastic cups and bowls - very wasteful! and you have to self serve and clear your own table afterwards even though there are plenty of staff standing around. the only annoying thing was the volume of traffic in the lifts (we were on the top floor) but that is new york!',happy
id47835,' my boyfriend and i booked this hotel last august during our last - days out of a - weeks stay in new york. for our first -- days we stayed in on the ave hotel. and it was great .great location service and great staff .but we decided to treat our selves for the remaining days with a more expensive hotel in the lower part of manhattan. we saw that the rates of the grand hotel were higher than the previous hotel but we took it any how. when we got there the staff was indifferent the room has this pretentious --s theme that only made it gloomy. we had to call to remind them to bring the bathrobes and to refill the small bottles of shampoo which they would forget to do systematically for our stay there. the lounge area at the entrance was an extra pretentious meeting place for what i assumed were aspiring actors and people in the showbiz. and since everybody coming to the hotel to meet other people was overdress we as tourists in our tourist outfits felt permanently eyed up and underdressed just by passing by. useless to say that after the first night we wanted to move back to our first hotel but they were fully booked.',not_happy
id47836,' very nice stay. right next to airport. room was large with - very comfortable chairs. sleep-number bed was neat but not the most comfortable. very nice excersize room with several pieces of equipment. decent indoor pool. good customer service. negatives: air conditioning was very hard to control and wont fully cool during the hottest seattle days but those days are few and far between. no breakfast provided - for $--- they could provide a bowl of cereal milk oj and banana but they want to charge you $-- instead. very poor. also they only had one computer internet terminal so if you dont have your own laptop it can be hard to get online. overall very nice stay. quiet with large room and decent amenities.',happy
id47837,' room was clean not large but adequate. we had a twin room on the --th floor which was quiet and we got sleep on every night. there was some noise from the door going to the fire escape and stairs but generally it was very peaceful. the staff were polite and very helpful. the toilet seat was broken when we arrived but maintenance were very prompt and came to replace it immediately. the housekeeping team were satisfactory and did tidy and clean the room every day as you would expect though it was usually quite late in the afternoon. there is not very much storage in the bedroom though and we had no where to leave our cases. also there was only one chair so we ended up sitting on our beds instead. not a big deal but means that it felt a bit cramped at times.',happy
id47838,' we picked this hotel because we wanted something nice but didnt want to pay an arm and a leg for it. although the rooms are on the smaller side (think europe if youve ever been) but they were clean and nicely decorated. the location of the hotel couldnt be better. it is right on union square with plenty of restaurants bars and shops within walking distance. there is also a cable car stop right out front that goes directly to fisherman is warf. we enjoyed our stay and would recommend this hotel!',happy
id47839,' this place has gone down hill. im wondering if management has changed. namely the quality of the continental breakfast went from excellent to poor. a few years ago they offered a gourmet cheese tray fresh plain yogurt homemade granola; think european and healthy. this time i was shocked and disappointed to find a chain-hotel-grade pastry tray processed cereals and cheeses yogurt with aspartame and nutri grain bars (is this ----?). calming jazz music has been replaced with awful contemporary pop. i never minded the small rooms but the furnishings especially in the common room are now tattered. it is no longer special there is no style left. there are better boutique hotels out there.',happy
id47840,' from the time we checked in until a hotel staff member hailed a cab for us at our time of departure we loved the mela. the staff members were pleasant and accomodating. our very clean room and bathroom were more spacious than we expected. the bed was very comfortable with great pillows and a fluffy comforter. excellent location for walking to many destinations in manhattan. you will love the quiet elegant atmosphere of the mela.',happy
id47841,' my girlfriends and i stayed at the hyatt regency in downtown denver. rooms where nice and had a blast at the --th mall and the performing arts complex. we did not care for the bell boy when leaving he was trying to get us in a supershuttle yuk! we kept telling him we prearranged our ride with colorado airport transportation it is private and we did not have to share the ride with strangers. stanger danger!',happy
id47842,' i had a great three-night stay here. i requested a lake view room on the top floor and received it. the room was clean quiet and well-furnished with a mini fridge and microwave. the staff were professional and helpful but not intrusive. free parking in the gated garage was a nice perk as was the business center with internet printers and fax. the ---hour mini-store was really convenient for drinks and snacks and when i looked at my final bill i was pleased to see that they dont gouge you on the prices for water and cookies. the location is great; close to downtown fremont district uw and next to the hutch. i am a frequent traveler to seattle and i liked the silver cloud so much that i signed up for their rewards program and will be spending all my nights there in the future.',happy
id47843,' what a beautiful hotel this is! our room was spacious comfortable and beautifully appointed. we liked it so much it was hard to go anywhere! the bathroom was one of the nicest ive experienced. the soaking tub was very spa like and the tv screen which was built into the bathroom mirror was very high tech and sleek. the roof top pool area was very pleasant and relaxing and the spa-exercise facilities were great. my friend and i took advantage of the companion package so the weekend was reasonable and we were able to take advantage of spa services and fine dining at the edge restaurant. the staff was highly trained and went out of their way to be helpful. we also appreciated the easy walk to larimer square where cafes and shops abound.',happy
id47844,' we were a party of four coming in new york city by car and arrived at the hotel at --h--am. we were well received by the hotel staff which took car of our car and are luggage. since it was too early for check in they called us back around -pm (so as soon as the room was ready) to tell us it was possible to get our room. (im explaining this part to explain that the hotel staff is very helpful and they go beyond the client is expectation). hotel rooms are renovated spacious and comfortable as we expected of this family type hotel because we were - people in the same room and we had enough space. if you are looking for a hotel with full services dont choose this one. apart of that this hotel is perfect clean and well decorated and the number one advantage of this hitlon is of course its location right beside timesquare.',happy
id47845,' a musty old unrenovated hotel not up to the kimpton is usual boutique standards. it is on the tenderloin (read: dodgy) side of union square. the real problem is that the place is old and badly in need of renovation. our room was small and cramped. it smelled strongly of perfumed disinfectant but not enough to disguise the disgusting odor of cat-litter box which never abated. not a bargain at price.',not_happy
id47846,' my company exhibited at a major industry tradeshow at the dallas convention center. there were ----- conference attendees - severely taxing the downtown housing stock in dallas. i chose the adolphus about - months in advance for our sales team; twelve of us stayed for between - and - nights. the hotel sold out and was very busy. the location is terrific - a - block walk to the convention center and - short blocks from the flagship neiman marcus (only i cared about this.) cabs were always available and there is a hotel car. but there was not a free shuttle - which the joule has. service was willing and helpful but the staff did not anticipate needs or offer extra help. i had to deliver conference badges to other colleagues staying at the w hotel and the items were taken to their rooms immediately. at the adolphus i had to make an effort to retrieve the stream of packages i was receiving daily. rooms were spacious and charming. the bed was extremely comfortable and the room layout was pleasant even though i had a view of a large air shaft. there were - closets with mirrored doors a nice size bathroom with tub-shower combo a sitting area and a desk and tv. the ventilation system was not well filtered. the last - nights i was awakened at -am by noisy guests in the hall outside my room. others in my group (on different floors) had complained about the noise earlier in the week. the common areas are beautiful! all in all it was a lovely place to spend a week and quite genteel in demeanor.',happy
id47847,' tiny rooms thin walls very loud outside and hallway noise. friendly staff nice bar and restaurant downstairs west branch.',not_happy
id47848,' location is great heart of downtown l.a opposite to macy is plaza and very near to entertainment hub of staples centre and l.a live. rooms are nice but think toilets are really small food in the restaurent were really awesome business centre was a drag we shouldnt call it a business centre just had two desktop and few chairs no printing or scanning option no projecter but staffs were friendly and offers a great competitive rate have many eating options nearby so overall for --- days business stay or mid range traveller its a good deal.',not_happy
id47849,' this is the -nd time i have stayed at this hotel. this time we took two rooms since there were seven of us. this hotel remains consistant in service and cleanliness. it cannot be beat. the girls that work in this hotel do a great job at customer service and pointing you in the right direction when you need something. i did notice train noise late at night this time which only annoyed me for a few minutes. this hotel has gone green so the lights can be a bit dim in the room. also their breakfast really leaves a lot to be desired. i would skip the breakfast and take the trolley which stops right outside the door) to the market and have breakfast at mi tierras. wonderful!!! this hotel is very convenient to the riverwalk and the market and the interstate. it is a great hotel and you pay a fair price instead of being gouged like they do at the hotels on the riverwalk.',happy
id47850,' my wife and i stayed at the hilton austin as sort of a fluke: we went on ---- and rolled the dice. when we saw that we would be staying at a hilton we didnt get very excited. as most trip advisor readers would likely agree many hilton hotels today leave a lot to be desired. so imagine our shock when we saw the hilton austin!! to be fair when we stayed there in september of ---- it was basically brand new. i think it had been open about six or eight months...definitely less than a year i think. first of all the physical facility is beautiful! my wife and i were taken aback at the size and scope of the hotel -- very large...but not so large that you feel overwhelmed. service was amazing. from the valet parker to the bellman to the front desk staff to the housekeeping lady to the bar and restaurant staff...we were very impressed. (and my wife is a complete hotel snob!) our room -- and we did not have a suite of any kind -- was large. the bedding was out of this world! definitely on par with westin is dream bed. just fantastic. my wife didnt want to get out of bed!! bathrooms were large and lovely. just cant say enough... our only disappointment was that we had only booked on hotwire for one night (to play it safe) even though we were staying in austin for three nights. without hotwire the hilton rate doubled...so we decided to go to the business center hop on the internet and roll the dice again. unfortunately on the -nd visit to hotwire we were sent to the omni. the omni is an older hotel -- probably built in the early ----s would be my best guess. service was fine...but after staying at the new hilton the omni truly seemed like a dump! (please understand: the omni is *not* a dump ...but it pales in comparison to the hilton.) if you are going to austin and want a first-rate hotel stay at the hilton. the four seasons is also lovely but youll pay quite a bit more. in terms of value the hilton is your best bet!!',happy
id47851,' stayed at the newton hotel for -nights and it was excellent. we stayed in a room with two double beds and with there being four girls with the intent of doing alot of shopping the size of the room was more than adequate for all our suitcases and shooping bags. room itslf was very clean had a lovely flat screen tv fridge and a microwave. bathroom was spotless and cleaned everyday with fresh towels provided. our room was facing onto broadway and you could hear the traffic noise i am a very light sleeper but it wasnt anything my ear plugs couldnt sort out. hotel staff were very helpful in helping us with directions and organising airport transfer. the hotel has a great diner next door where we went for breakfast everyday and is super close to the subway great way to get around the city. overall i would definitely recommend this hotel to a friend and for my next visit to new york i wont even be looking for a different place to stay. not complaints and great value.',happy
id47852,' everything during our - day stay was disappointing! our expectations of hyatt were shattered due to the following: paid extra for larger king room since we needed a rollaway...the unusable extra space was the hallway from the door into the room! parking was very expensive. (even self parking) the parking garage filled up while we were there and many patrons had to park elsewhere. bell hop took luggage (no option to carry ourselves) and then took -- minutes to get to our room & only came when we called down. we had requested a room (weeks in advance) on same floor with the family we were meeting at the hotel and were told at check in that it wasnt possible. rollaway bed & extra towels for our child (requested weeks in advance) took forever to arrive. extra fee of $--.---day for hi-speed internet access was not advertised at booking. no paper provided due to green policy. they said they would have sent one up had we asked but this policy is not posted anywhere. no mini-bar or fridge in the deluxe room. coffee maker produced awful coffee. coffee items only provided for -. line at coffee bar downstairs was long each morning. this is a brand new hotel but king bed already had a valley on my side. they advertised ---% egyptian cotton sheets but ours were cotton-poly and kept coming off the bed at the upper corners as we slept. one day we left the room at - am and returned at - pm and maid service still had not cleaned the room. we never received turn down service which is expected in this price hotel. on thursday nite called room service (-- minute delivery) and decided to pass. went down to the - restaurant in this huge hotel and looked at the menu and decided to pass due to mundaneness of the menu. strolled the riverwalk looking for a place but all had long waits due to the time (- pm). got back to the hotel restaurant at -:-- & was told -- min wait. --- of restaurant was empty. manager said that they didnt have the staff to open all those tables up! the hotel was completely full! why were they not staffed? at -:-- after - hr & -- min wait we were seated and at -- (as place was closing) we got our food. it was good but expensive for burgers and salads. no kids menu was available. when we complained that night nothing was done. when we complained the next day to the concierge she said she would send up - breakfast buffet coupons. we had to go back and ask later for those! the hotel is still under construction. -- floors are open and the ones above that are still being built. our friends were on the top floor and could hear the construction noise from sunrise to sunset! we complained about all the above as it happened with very little sympathy or help and the girl who checked us out said well this hotel is really for business travelers. our other san antonio hotels are more geared to vacationers. also we are really full. (this hotel is attached to the convention center but it is also on the riverwalk and - blocks from alamo! dont you think that they are always going to be full.) on the very dim bright side we had a gorgeous view of the hemisphere tower.',not_happy
id47853,' stayed there on business for two nights. all the arrangements were made by my hosts in boston. it was a surpise and a thrill to arrive at this hotel. real olde worldy boston style. although i am into minimalist decor generally somehow the opulence of the rooms seemed to suit the location and architecture. the room i had (i think it was a jr suite) was spacious and had good amenities. there were two downsides: -. the minibar fridge....there were stickers on it saying that if you removed anything from it (e.g. to keep something of your own cold) that you would be charged instantly by some electronic detector. real big brother stuff. -. internet access (free) is painfully slow. not worth docking a star for these. front desk staff were helpful and friendly as good as you will get anywhere.',happy
id47854,' we were treated very nicely by the entire staff. the kitchenette really helped cut down on our costs along with the continnental breakfast. the room was extremely spacious with kitchen area living room area bedroom and bathroom all seperated. the only problem we experienced was that we went in october and the heating and air system could not be operated at the same time. they had the air already turned off and we happened to have a couple of fairly warm days.',happy
id47855,' this hotel is located in a good part of downtown dallas as you are very close to the freeway restaurants civic center and even by house of blues. the staff is very helpful and gives you very good tips to where to eat and do some sight seeing. we got recommended off the bone ribs and was spectacular and also told us where we could find a mall as we need to burn time before going to a soccer game at irvine.',happy
id47856,' i would advise anyone to avoid this hotel!!!! on arrival late at night we arrived in the hotel reception where the smell was horrendous and the people in the lobby all seemed to be on something. at this point we asked to see the hotel rooms as the reception was a bad indicationthe lift was very slow and filthy inside. the carpets throughtout were sticky the furniture was from a tip and no one could sleep-stay in these rooms there was sick -???? on the walls and carpets. we at that point advised the young receptionist(who was pleasant) we could not stay in this dump. we left at --pm and walked to a nearby diner and the lady there ordered a taxi . please do not consider this hotel as it will ruin your trip!!!!!!',not_happy
id47857,' my wife and i and a teen stayed there for a weekend. like all the reviews before we were blown away by the lobby area. it was very grand. the front desk was helpful even though we got there very late and we thought our reservation might not be honored (bus problems). they gave us - double beds. the room was aged but comfortable. the bed was very comfy . it had a good shower head ( no low flow). it had a desk and a flat screen tv but no hd. theres a charge for wi-fi. we wanted to use wi-fi but couldnt get a connection. the toilet did overflow at - am but a call to the front desk put that problem away quickly. the location is only about - blocks from times square and about - blks from grand central and the subway. we rode the subway and it wasnt bad. the hotel did have a restaurant and bar but we didnt use them. when we went out for breakfast on sunday we found that a street fair was being set up on madison right next to the hotel. so we decided to hang there for a while. i think it was about ----- blocks long. they said they would hold our luggage after checkout for as long as we wanted. i thought that was very cool. we got a good rate from hotwire so we think it was worth it. we would go there again.',happy
id47858,' had to stay in houston overnight after a flight was cancelled. there are dozens of off property hotels near the airport but since i had an early flight out i chose the airport marriott. it was about --%---% more than the off-airport hotels but i thought that it would be worth it for the convenience - not. to get to the hotel you have to go down an escalator from the baggage claim get on a train for a quick ride (once the train gets there) to the hotel. then it is up a floor to the lobby. i was placed in the old south tower which is down a long hallway down an escalator then up an elevator to your room. i started to put my shirts in the closet and promptly smashed my toe on a door stop that was imbedded into the carpet. after the pain subsided it was time to write a review. the front desk area loooks like an afterthought - like they built the hotel and then said shoot - we forgot to put in a registration desk. let is throw up a counter over here! my room was on the first floor with a window view of the airport. that is it would have a window view if someone would wash the windows. im not kidding. the sun was going down and there was some glare but i could not see out of the window because of the grime. if anyone from the hotel reads this i was in the room over the road that all of the shuttles take from the airport. take a look (if you can)! ok - so i didnt get the best room. i only have to stay here one night. just plug in my laptop and ....wait a minute - -- bucks a day for internet access???? how about jumping into the -- is? paying for internet access is ridiculous. the hotel has to pay a few broadband access charges put up a few security enabled routers and spend a couple of grand to make thousands of guests happy. paying for internet service is as bad as going into a hotel room and finding a -- oz bottle of water with a big price tag on it. hey - wait a minute. there is a bottle up on the tv. $- for a bottle of water!!!! unbelieveable! back to the internet. i went down to the business center to get my email and you have to swipe your credit card to do anything in there including web browsing. not me. the hotel is undergoing some renovations. there are walls that have big patches on them and the hotel seems to be trying to get better. the renovated parts look nice. but if you ever want my business again stop the price-plus mentality.',not_happy
id47859,' without doubt the hotel pennsylvania is an experience where ones level of expectation and entitlement is so much higher than the standard of service and most especially accommodation. rather than any charm from the obvious age lack of attention and investment paid to it the quality and standard of both public areas and rooms is a disgrace to the owners of the hotel and the city in which it is located. occupying a prime site opposite penn station and in a busy part of nyc hotel pennsylvania could and should be so much better but the reality is that it closely resembles -rd world or old eastern europe standards - indeed many hotels i have stayed in in both are significantly better than the hotel pennsylvania. with - notable exceptions the staff are either low-profile or aggressively rude. given the choice of accommodation in nyc it is my hope that all potential customers will stay elsewhere and avoid the unsavoury and disappointing experience of the world is most popular hotel ... the hotel pennsylvania is just awful !!',not_happy
id47860,' we stayed in the casablanca hotel for a week in october ’-- and really enjoyed our stay. we arrived in a rain storm and were a bit apprehensive when we saw the small door of the hotel on the opposite side to a building site! we need not have worried – we were warmly greeted and checked in with no problems and we were assured of a quiet room as we had requested. our room (---) was quiet as promised. and it was a reasonable size with plenty of storage space and a safe (which we believe every hotel room should have one). also the main room light was in the centre of the room and gave good lighting. (why do the majority of hotel rooms have the lighting at the sides of the room which can make for dark rooms?) the bathroom was also a reasonable size and very clean. there was a small set of drawers in the bathroom giving ample space for storage of our nick-knacks – a nice touch. there was the usual supply of toiletries. the bath towels could have been a bit bigger. the bed linen and towels were changed every day – housekeeping even came round in he evening to check if we needed the towels changed – another nice touch. they also provide a bar of chocolate each evening – much better that the measly bits of chocolate provided in some hotels. the lounge (rick’s) turned out to be the hotel’s biggest benefit. it was a quiet haven in the hustle & bustle of new york – you would not believe you were half a block from times square. for breakfast there was a choice of fruit salad cereals yoghurt fruit and pastries with plenty of coffee (including de-caff). the food and coffee were replenished promptly. the one drawback was that there were only a few tables where you could sit to eat properly – the remainder of the seating was easy chairs and sofas – fine for the wine and cheese but not the best for eating a bowl of cereal (maybe we are getting picky in our old age!) breakfast time could also be busy so finding any seat was sometimes a problem. the evening wine & cheese time was one of the best points of the hotel – it is an excellent idea and just right to return to (several) glasses of wine (a choice of white red or sparkling) and some cheese and biscuits after battling through times square. in this case the easy chairs and sofas were just right! for the rest of the day and evening rick’s provided complementary coffee hot chocolate and cookies – again just right after returning from the theatre. there is only one pc with internet access in rick’s and whilst we had to wait a few times this was not a big issue – no-one hogged the pc unnecessarily. all the staff were extremely helpful. any problems were promptly fixed (for example our room was initially too hot – the radiator was stuck at high but this was fixed whilst were out.) the servers in rick’s cleared plates away swiftly and made sure the tables were clean. the lobby staff were extremely helpful and were full of suggestions on where to go etc. all in all an excellent hotel in a marvellous town! some tips: there is a post office a block and half up --rd street – just turn left out the hotel. there is an information office close by: turn right out of the hotel then right and it is about three blocks down. you can buy tickets for the bus tours here and much more. for uk visitors if you are visiting meadowlands-giants stadium then take your passport if you want a beer. they only serve you after producing either your passport or us drivers licence. even though i am over sixty (and look it) i was refused a beer. eating: tony’s (right next door) – excellent italian food – the portions can be large – although the lunchtime portions are more manageable. the red flame diner --th street between -th & -th avenues – excellent place for good non-pretentious cheap food - the soup is excellent – just right for a light meal. john’s pizzeria – --th street – very good pizza (although not as good as santaniellos in bedford uk). you can have a variety of toppings on the same pizza – excellent to share. junior’s – for cheesecake – two locations: brooklyn (--- flatbush avenue) or grand central station. “restaurant row” is on --th street between -th & -th – loads of restaurants for (almost) every conceivable type of food',happy
id47861,' excellent hotel for a -*. my husband and i stayed at pennsylvania for - nights and i was dreading it after reading the reviews on here. lobby is very impressive. i arrived early and check in wasnt until -.--. didnt have any problems with long queues. i was checked in to a room on the -th floor. very big and spacious huge king size bed walk in dresser and deccorated a little dated (flowery) but this made it homely. the bathroom was quite small but you only go in there to wash and use the toilet. everything was clean towels changed daily and bedding. bed was very comfy and we had a huge tv with lots of channels. staff were very friendly including house keeping and the hotel is in a perfect spot very close to everything. if you take the train from the airport it takes you straight to penn station which is directly across the road. please dont be put off by all the negative reviews this is a -* not -* i thing the others expectations are to high. it is a lovely old hotel and at the end of the day you will be exploring the city and spending little time in your room. dont opt for breakfast and lindys at the hotel there are very cheap deli is all over where you can get a coffee and bagel for $-.--. excellent one on east --th street called chez gourmaiz',happy
id47862,' my family and i enjoyed this hotel. i booked two rooms one king room and one double room. the rooms were very clean (as they should be). the sinks are outside the bathroom which is kind of motelish but i didnt mind. we loved the balcony! we had a view of the pool. the pool area was loaded with families and at night they played a movie poolside. this is great for families but if youre single or on business you might not get to enjoy the pool. since we booked early i got a good price with free full breakfast included so book early! the only negative is that not all rooms have a fridge so you must request it! overall pretty good. i had no problems. parking is $-- this expected and the closer you are to the city the more you will pay!',happy
id47863,' what a great place to stay. only -- mins walk from hollywood boulevard. rooms are very large and clean big bathrooms with two showers and a good view of hollywood sign from window. our room overlooked the pool so very quite at night. reception staff were really helpful for directions to airport etc and advised us to walk to station and catch train ( - stops ) to universal from there free shuttle bus. we got there at -.-- and already open so able to go straight onto most of the big rides. would advise to be there for -.-- before the crowds. they also arranged shuttle to go to airport. we ate at pig & whistle on boulevard. good place to eat. also arranged our trip to star is homes etc only $-- each so shop around. we were able to park our car to unpack approx - hour before taking back to airport no charge. would recommend this hotel.',happy
id47864,' well where should i start. check in was supposed to be at -pm. we arrived at - and were told our room would be ready in an hour. not a problem. we went out to check some sights and came back about -pm. the staff at the front desk said sorry your room is not ready yet they were not very professional either. my - year old has more manners. come back later they said. when dont know was the reply. maybe after dinner. we just drove - hours to get there played around wasting time and the room that was supposed to be ready by check in at - might be ready after dinner. -pm-pm.we waited. after my kids ran amock in the lobby waiting they gave us a certificate for - free dinners at the windows restraunt in the hotel. they told us to go ahead and have dinner the kids will also eat free and they will bring our room cards to us. we all needed to freshen up first and told them we would wait. at -:-- pm we finally recieved our key cards. we went to our room to freshen up when to my surprise the bathtub had mold growing around the inner edges and there was tiny small hairs all over the tub. did we just wait all this time to have the room cleaned to find the tub filthy.? i went to the front desk to let them know. guess what! they gave me - free breakfasts and said the kids would eat free. big deal. they send this guy up to our room with what looks like a lint brush on a long pole. he ran it thru the tub and left. i was shocked and appaulled. they did not even disinfect it. ( there was still hair in the tub.) i was afraid to pull back the sheets for fear of what i would find. we finally cleaned up (in the sink!) and went to the restaurant. well i know why they gave us free dinner. dont get me wrong the steaks were good. the service stunk. they call it the windows restaurant but they wont let you sit by the windows. it is a - level restaurant and we had to sit farthest away from the windows because it was convienient for the waiter. let me explain. he seated us waited on us i believe he was also the cook bartender and the cashier and busboy. we asked for a highchair. he replied that the restaurant only had - high chair and it was in use so we would have to wait until the other family was thru and then we could use that one. well after we were just about finished with dinner--my kid sitting on my lap slapping half of my food onto the floor we recieved a highchair. by that time my - year old was thru. my other daughter being curious went downstairs to look out the window that we were deprived from lookinng out said there were about - highchairs down there. i was not happy or ammused. we left the hotel and enjoyed the riverwalk and all it has to offer. we went back to the hotel. the next morning we went back the the windows for breakfast. to our suprise there were highchiars everywhere! we again asked to sit by the window for the view. guess what. they stuck us on the farthest wall in a corner away from the windows. margie is a wonderful cook! keep up the good work margie!. we left very early that morning. my family and i will never go back there. we always stay at holiday inn whenever we travel. this was more like helliday out. i will tell all of my friends and family and anyone that will listen never to stay there.we will never go and stay at the holiday inn riverwalk again.',not_happy
id47865,' a great location as you can walk to the tram stop the only way to travel in san fransisco! the hotel is great for what you need in a city clean comfy beds large tv for the kids and good choice of food. a couple of nice dinners and cafe a few streets away but do not wander to far at night. we did and found ourselves about - streets away with down and outs. this can be un-nerving there are a lot of homeless in sf and the majority do not bother you at all. enjoy this truely amazing place to visit!',happy
id47866,' i was surprised and very pleased to be given an upgrade to a deluxe king-bedded room from the standard [a-k-a superior] room one should expect to receive when booking through hotwire. there was a generously-sized closet with lots of hangers & a nice little pantry alcove with compact refrigerator-wine cooler and a coffee maker in the entry foyer; the bed was as comfy as i remembered; the roman shades were sufficiently room-darkening; i always like being able to open a hotel window; and the room was quiet and immaculately maintained. i especially liked the glow of the night light in the bathroom which is situated under the bathroom sink and is motion-sensitive -- what a thoughtful touch! and the public areas of the normandy -- with many votive candles lit in the evening tasteful floral arrangements and a variety of seating -- offer a soothing environment. several observations that explain why ive not given the normandy top marks across the board: * there is virtually no drawer space now. not much of a problem for me since i was traveling solo & the size of my closet was generous enough that i could easily live out of my suitcase but this lapse seems odd given the overall attention to the room furnishings. * i much prefer showers so i was that a fine walk-in shower has taken the place of a tub-shower combo. others however may not be to be tub-less. and a little stool for the shower would be a welcome bonus. * the staff is not quite as well-trained-polished as i remembered perhaps because they are younger than those with whom i interacted previously. no one was awful however and i wouldnt want this comment to dissuade anyone from staying here. because i love the neighborhood and consider the normandy to be a refreshing alternative to cookie-cutter chain hotels the normandy will remain high on my list of dc hotels.',happy
id47867,' i went to a conference here and they really rolled out the red carpet for everyone. the place was clean the staff was friendly and helpful and the food was exceptional for a conference too. this hotel is also located in the heart of san diego minutes from the zoo convention center the gas lamp district baseball the harbor and all the san diego has to offer.',happy
id47868,' we just returned from a - day trip to san francisco and the chancellor and we echo the comments made by almost ---% of the respondents here: -) the chancellor is perfectly situated: it sits in the absolutely best area of sf. close to the cable line union square and ideally situated in the middle of anywhere you want to be. -) the staff at the chancellor are the best. we ask a lot of questions and these guys (and gals) never tired of answering us. they actually seemed to love providing data on how to catch various bus-cable car-street car lines good restuarants etc. -) the hotel is awesome. we loved all the things other people mentioned like extra deep tubs (especially after walking all day). -) loved the cookies -- hours a day the decaf regular coffee and tea as well as apples. -) i walked for blocks in every direction around union square...i checked out every hotel. chancellor is the best...hands down. oh there may have been fancier places...but they felt so...cold. the chancellor did just what we wanted it to: it made us feel like we were part of the san francisco family. and our time there was in a word...wonderful. thomas',happy
id47869,' i stayed there with my mom for a week. perfect location nearest subway stop just a few steps away. easy access from jfk by subway as well. tic tock diner on the ground floor wonderful breakfast place. blueberry pancakes <- the staff very helpful and friendly. asked for a upgraded room as it was my graduation trip. got it high up and a great view towards madison square garden. safety boxes were easy to use and visit in the reception area. room were refurbished bathroom dated but clean had everything we needed. small rooms but a closet for clother+bagage and well we didn´t need that much of a space for sleeping :) didnt hear any noise up there! good value for your money and a perfect base for your vacation in the big apple!',happy
id47870,' every year my colleagues & i attend our homecoming at prairie view a&m university and we all reserve rooms at the crown plaza in houston texas where we have our old school party. when we arrive at the hotel this year our rooms were no longer available but thanks to maddie a beautiful young lady who checked us in we were not inconvenienced at all. she quickly put us in a nice suite and apologized for the mix up. her service was excellent & i look forward to booking there next year! thanks so much maddie! you go girl!',happy
id47871,' our --th floor non-smoking room was poorly laid out. i had to stand on the desk to open and close the windows properly (needed to air out the room which smelled stale upon arrival). the exterior windows were filthy - covered with black grime and soot. these were the dirtiest windows i can ever recall in any hotel ive stayed in on five continents. windows in the view lounge are spotless so why cant guests who dont pay for over priced drinks get a good look at san francisco from this hotel?',not_happy
id47872,' we visited seattle for the first time this june and found the vp on line with good reviews here in tripadvisor. it certainly lived up to expectations. great location yes its up a hill but its seattle virtually everywhere is up a hill! the front desk staff were very friendly the room spacious with a beautiful bed so sleep away our jetlag and fully equipped with everything we needed. we had a lovely view of the modern city library and courthouse and never had any noise problems from either outside or other rooms. the staff were always on hand to answer any questions or book a taxi when needed and we enjoyed the excellent all day coffee in the quaint foyer. the free wifi was also a very nice extra. as i mentioned we had wanted a bit of luxury to recover from our jetlag and the vp fitted this excellently.',happy
id47873,' the wife wanted to celebrate her birthday dinner in the city with our grown kids and we decided it would be best to book a room as well. upon arrival and throughout our stay the staff were very friendly and helpful. the room (and lobby) were nicely decorated and clean. it was fun exploring the neighborhood and when we were ready for check-in they upgraded us to a junior suite. one of the highlights was spending an hour or so after dinner on the --th floor deck. the views were spectacular. we are already planning a return trip.',happy
id47874,' good: snappy elevator service. no bedbugs. clean. great location. intermediate: exercise room. service. room quiet but air conditioner very noisy. bad: very small rooms badly lit. very slow (free) internet. lousy tv quality. high prices. defective message service. details. bedbugs have been a concern at this hotel. none visible in room after inspection. some machine and some tv is broken in exercise room. exercise room itself somewhat shabby. hotel room so small that one cannot get around bed without squeezing by tv. poor lighting makes it hard to see bag. bed light worked intermittently and only illuminated one side of room. paid movies and hotel ads in high quality digital on tv. all other cable and broadcast stations in low-quality analog tv distorted to fit screen. internet so slow that only good for reading email and light surfing. message light blinked frequently reporting on hotel ads left as messages but the message button didnt work. checkin ok but had to wait while clerk got off phone on checkout and then clerk refused to print out receipt because room pre-paid.',not_happy
id47875,' nice linens and beddings decent-sized bathroom. as of jun - ---- there is construction to the north so parking is more limited. my rate for the stay ending jun - ----: $---.--. the rooms are furnished with kitchens including full-sized chill-chest and stove-top. some coffee is provided a totally forgettable brew so forgettable i have forgotten the brand. this is a decent hotel for a stay usually clean front desk is accurate. there are occasional problems with internet service. as an alternative the comfort suites a mile north on the same side of the road is similar in appointments and slightly less expensive if the $---.-- rate is not available at the staybridge. by comparison the comfort suites is the better deal from a financial perspective as the two hotels are very similar. breakfast is provided free of charge but should be avoided except for the fruits and yogurts. the ihop about two miles north on the same side of the road has a good inexpensive and very filling breakfast.',not_happy
id47876,' the rooms were fine except for the showers. in one shower the drain was clogged and would take a while to drain (-- min). both showers were wasteful which should be improved by the hotel especially in southern ca.',not_happy
id47877,' loved this downtown location close to good restaurants and everything downtown. beautiful comfortable room-love those sheets and comfortable bed. very clean appealing hotel. dont spend your honors points for a view though-wasnt worth it. great gathering places in the bar and the patio deck. the concierge was very helpful with recommendations. would definitely stay here again. we took the train which was not for the feint of heart-lots of steps and walking-but the most reasonable transportation from the airport.',happy
id47878,' i often stay in w is though had never experienced this property before. the historic building that houses the w is gorgeous and i love the fact that they decorated and created a posh urban modern decor around it. hands down one of the best w lobbies and communal space areas i have seen in a hotel. my room was great (a fabulous room) and had more than enough space (though i was informed by a masseuse that came to the room that my room was particularly spacious-more so than other rooms so i cant speak for all). again i loved the decor-very chic all white. the location of the hotel itself (being in a business district of town) is very quiet at night which can be hit or miss with w is because of their nightclub vibe. i was pleased about this and could not hear anything beyond our hotel walls. the concierge eden was extremely helpful-she booked us side by side massages a boat tour and dinner reservations to a fantastic hot spot. she was wonderful and the kind of concierge you expect at nice hotels. the only downsides of the hotel-our windows needed washed. it is sad when a high-end beautifully decorated room has dirty windows to look out of. also the food from the hotel restaurant. we ordered some beignets to take up to our room and were sadly disappointed. as a desert connoisseur i was surprised how mediocre it was. other than these smalll things id highly recommend staying here!',happy
id47879,' we travel a lot and have stayed at many - star hotels but with the high prices in nyc we had to opt for something more reasonable. sofitel ny could easily qualify for a - star in our opinion. it was in the middle of nyc a few blocks to the time square radio city music hall museum of modern art central park all the shopping on the -th avenue and had a great view of the chrysler building. we even walked to the metropolitan museum of art museum of natural history the empire state building union square and soho. perfect location for tourists. service was excellent too. very clean and neat. it also had free internet access with a printer by the lobby -- hours which was very convenient. highly recommended!',happy
id47880,' as a priority marriott rewards member with frequent stays at numerous courtyard properties every year i found this property a bit inconsistent. first of all the true nature of the location is not really clear from the website. the fact is that the hotel is located in the middle of a block and is only accessible via an alley: it does not front on sage road. there is parking on the site (for pay) but the access is via an elevator that most guests with whom i rode agreed was strangely dark. be very diligent in ascertaining the hours of the restaurant because it closes earlier in the evening than is stated in the in-room literature and closes earlier in the morning than in many other courtyards. the restaurant staff is very friendly and positive as is the front desk staff. the room bays are a bit shorter than usual but this is not really a problem because the furniture is arranged to compensate for that. the closet is not built into the wall but instead is a very small and rather uncomfortable to use wardrobe forming part of the desk structure. there is no in-room safe deposit box which is disappointing for a new hotel in this age when travelers like to leave their laptops i-pads documents etc. in such a box when travelling. the bathrooms are well laid out and work quite well. the housekeeping staff is efficient and clean yet this is a hotel where guests frequently have to share the elevator with the housecleaning carts and staff since there is no service elevator. overall once you become accustomed to the quirks this is an efficient place to stay.',not_happy
id47881,' nice hotel in great area.small rooms only drawback as we stayed - nights before moving on to boston and had a fair amount of luggage.great bar and several intersting people passed through while we were there',happy
id47882,' last weekend memorial day weekend i decided to go to boston. after booking a reservation at the park plaza i happened to have read the horrible reviews about the hotel. it was with great apprehension that i went.the lobby is impressive but on a closer look tacky-plastic flowers and plastic potted palms all over with pipped piano music. the hallways a desaster-filthy. my room was small tasteful and well furnished. the bathroom match book size-the most uncomfortable that i have ever encountered in any hotel.that evening i discovered that my room (----)was over a shaft containing an air conditioner motor. im a finicky sleeper the concierge told me that i could change to another room the next day. after a couple of trys then i was offered a room right over my original one which i turned down. i was moved to another wing to a larger room (---) with a decent size bathroom; the room overlooked a park sorrounded by two major streets! that evening the noise did not subside until well after - am-so far for being a finicky sleeper which i had expressed at the reception desk. i compensated my lost zzzs on the acela back to new york-monday i was still very tired.',not_happy
id47883,' we stayed in the pod for - nights from --th---st dec ---- and it was perfect. room was excellent and cleaned daily by the maid. great location and local area was fine for eating out. there were a few good pubs around especially the pig & whistle on -nd avenue where you must try the mussels! unfortunately the roof terrace was closed as it was winter but wed definitely go back in spring-summer to check it out.',happy
id47884,' this hotel was perfect for what we needed it for basically a place to sleep after long days sightseeing and meals out. my boyfriend and i visited new york for my birthday during december and we wanted somewhere cheap but in a nice area and that is what we got. the upper west side is a lovely place to stay it was so easy to get into times square via the subway and i felt completely safe. the hotel itself was pretty basic however it was clean and great value for money. there was no need for us to spend double the price on a lodger hotel that we were going to spend so little time in. there have been negative comments on this website regarding the reception staff however i found them to be very helpful calling us taxi is straight away and recommending places to eat particularly a little diner round the corner for a typical american breakfast!! my only complaint would be that the pipes in the room did wake us up at times but it didnt put us off and i wouldnt hesitate to stay here again. i recommend anyone to stay here particularly young people just dont expect luxury for the price you are paying.',happy
id47885,' we found the desk staff to be very helpful. we had a bad experience in our previous hotel and he went out of his way to ensure we would be in a quiet pleasant environment in his hotel. i did not experience the language barrier problems that some posters wrote about. in fact everyone i spoke to here spoke great english. there are only a few things keeping them from getting the fifth star. the room was great however the only ice machine was on the other side of the hotel and down one floor. therefore i had to go for a hike in my pjs to get ice. additionally the room needed some minor maintenance. the screen was torn out and there was a crack in the ceiling. big deal. san francisco is not bib on bugs in the winter and the crack is only a blemish in an otherwise perfect room.',happy
id47886,' i chose this hotel because of the area discription and parking. well...the area is nice to visit on the corner of olivet street and chinatown but we did not want to be outside the hotel after dark. very shady area. the discription made it sound like a nice higher-end hotel but for --- a night why was it completly dirty and old? if you have an problem with old dirty bathrooms do not stay here. the bathroom smelled really odd. the bed felt like - springs covered with cardboard. the parking? the valet parking that we paid extra for? well it was us parking it in a garage and leaving the keys in the car. we were not given anything to verify we left a car there or even which car was ours. it was such a mess that there was no way we were going to leave and come back and park. if we had any idea where we were we could have left and stayed somewhere else. i cant belive we paid so much for that room.',not_happy
id47887,' i had to change my flight because of hurricane irene. i was placed on a very early morning flight out of phl so i booked the marriott the night before the flight. i would have given this hotel - stars but the outrageous nightly rate and fees make this hotel one to avoid. the lowest rate for one night was $---.--. after adding the hotel taxes the bill comes to $---.--. that doesn’t include internet access which unbelievably is not free. it does not include $--.-- for parking or the $-.-- they want for the bottle of water that is in the room. and don’t expect a complementary breakfast either. they were nice enough to ask if we would like a copy of the wall street journal or the usa today delivered to our room in the morning but they weren’t nice enough to actually deliver it. i have paid this much for a hotel twice before ocean front in hawaii and times square in ny but this is a hotel located in a parking garage at an airport. give me a break. as soon as idiots like me stop booking this overpriced hotel the sooner the rates will come back to reality. never again.',not_happy
id47888,' the stay was alright we had the bench pillows on the main bed with the window open. it was not reported to the hotel because it waw not a big deal as long as it was not wet when i touched it.',not_happy
id47889,' we had an early morning flight so we booked a room at the marriott. it is hard to beat the convenience of being able to walk to the terminal! even though it connects to terminal b once past security you can walk from a to d (soon to include e and f) or take the free shuttle provided by the hotel. we were on the concierge level and took advantage of the hour. snack foods and soda are provided but you must pay for alcohol... which i believe is a law in philadelphia. we were concerned about airplane noise but were very satisfied with how quiet and comfortable the room was.',happy
id47890,' my wife and i held our wedding and reception at the morrison-clark in october of ----. from the beginning stages of the planning process to the big day the staff of the hotel went out of their way to help us. we worked closely with bethany and mohammed (the manager) and they and the rest of the staff worked hard to ensure that everything about our big day was absolutely perfect. they were very accomodating to us in our budget constraints and the restaurant staff did an excellent job with the food for the reception - we got so many compliments on the food! the courtyard was the perfect spot for our small intimate ceremony and the historical charm of the hotel lended itself to our beautiful wedding. everybody who attended our wedding commented on how beautiful the hotel was how nice and helpful the staff was and how wonderful the food tasted. we did stay overnight in the hotel and i found the entire property to be charming and quaint. everything was in fine working order and the historical value of this hotel cannot be overlooked. the entire property was clean and well maintained and the rooms were gorgeous! i found the price to be extremely reasonable given its central location in dc. overall i would reccomend this hotel to anyone looking for a great place to stay that still takes personal customer service to heart and is not a chain hotel. i would highly reccomend this property as well for anyone looking for a small initimate venue to hold their reception-ceremony. we will definately be staying at the morrison-clark again when we visit dc.',happy
id47891,' we would definately go back to chandler. cozy little boutique hotel very well placed close to empire state bldg (- min walk) as well as --th street (shopping area) macy is daffy is. easy to walk to times square-broadway (about -- min). super friendly staff rooms are quite small but very confortable. free wifi!!',happy
id47892,' i must say that i read some pretty discouraging reviews about the hotel on the internet. i decided to stay here because i once ran into michael jordan at this hotel and figured it must be nice if he is staying there. we checked into our room with no problem but when we got to the room we found that it had not been cleaned. the clerk immediately upgraded us to an awesome suite and we had no problems from then on. we forgot a few things and had to call the front desk for them and they had them brought up immediately. infact my wife and i had a few drinks the night we were there and woke up at about -am very thirsty we called the front desk and they had a pitcher of ice water brought to our door about - minutes after hanging up the phone. my wife and i were in indy for a basketball game. the location of the hotel was awesome because we walked to conseco in about - minutes. there are plenty of places to eat and have a drink on the same block as the hotel. we found out that the hotel is under new ownership and a lot of things are being done to bring this property back up to the standard it held when nba teams and rock stars stayed there during their visits to indy. overall we loved it the staff was very friendly and we will definitely stay there when in indianapolis as long as the prices stay resonable because this property is on its way back to the top of the list as must stays.',happy
id47893,' to kick off our honeymoon we stayed at the handlery inn at union square. we booked it in advance and we didn’t know too much about it to be honest. some of the reviews on trip advisor worried us prior to staying at the hotel however after staying at the hotel we feel some of the reviews are unfair and picky. prior to our arrival i had contacted the hotel to advise of our recent wedding and that our honeymoon would begin at their hotel. on our arrival we had a room upgrade we had a bottle of champagne and sweets and a note from the ceo of the hotel group congratulating us on our recent marriage this was nice and a personal touch. the hotel doesnt look fantastic from the outside but the interior is nice and smart. our room was large enough and the bed was comfy. the bathroom was ok but the bath was very small. the location of the hotel was awesome as you are --m from union square where there are loads of shops and great places to eat. peets coffee and tea is round the corner and you can get a proper brew from here. also market street is close by where you can get the cable car and buses from. i think we would stay at this hotel again should we return to san francisco thank you to the staff of the handlery inn for making our honeymoon start nice and smoothly.',happy
id47894,' the last two nights of our summer break were spent in seattle at the pan pacific. booked a basic king room online at a rate that was quite competitive for seattle. the room was excellent bed and linens top notch and the staff all met or exceeded my expectations. as the owner of a boutique b&b inn i can assure you that i am very aware of quality and i will return to this hotel again. try the $-.-- hour snacks in marazul....ooooh yeah!',happy
id47895,' we have stayed at this hotel several times and have been very pleased. large clean rooms great service nice decor wins the most comfortable bed award hands down and also the best shower award. an all around great hotel.',happy
id47896,' we stayed at the westin gaslamp quarter in july of ----. the hotel was in a great location connected to a large mall and many choices of restaurants. we walked a few blocks to the tram stop to take us to old town (highly recommend as parking is limited). beds were very comfy and rooms were clean. there is a restaurant in the hotel but we didnt eat there. instead they have a cafe which serves muffins-coffee-cereal etc. the pool was ok water was really warm as it was july and in the full sun. didnt go into the hot tub. the disappointment was the fact that there was no free wi fi in the room. they charged $-.-- per -- hours. there is free wi fi in the lobby. if you want to use one of their only two computers in the lobby you have a -- minute limit per -- hours. we found this crazy as it is a business style hotel and would expect more out of a westin hotel. parking is the other issue. luckily we are aaa members so our parking was free. however if you are not you will pay $-- per day not per stay. this is not the fault of the hotel it is a parking company that sets this rule. overall we would most likely stay there again as long as we are aaa members and dont have to pay the parking fee. we would like to acknowledge ramone the bell hop. he was very helpful friendly and provided us with information of the area.',happy
id47897,' i had a great time during my recent business trip. the hotel staff was very friendly and always willing to help with directions and general information. the hotel is old but clean!! the room had a great view of dallas. the complimentary van service was nice. i received a hassle free late check out! i cant recommend this hotel enought!',happy
id47898,' when my travel agent chose this hotel for me i had no time to read guests reviews and hoped for the best. now i want to move in permanently ! the staff should be made official ambassadors of los angeles as they all managed to change my previous ho-hum attitude about their city. everything and more has been said by previous guests you just cant believe how clean efficient and welcoming this hotel is. in particular i am not one to fuss over the toiletries but the presentation of these is just beautiful..and where can i buy that facial bar from.. it is absolutely tops! daniel the concierge drew me clear directions for all public transport and although i am a single older female i had no qualms about travelling alone from the hotel. i applaud everyone concerned with the omni many of whom work very long shifts and remain positive at all times i recommend this hotel with utmost honesty.',happy
id47899,' my family & i were looking for an inexpensive hotel in new york that would offer free parking & were surprised when we actually found one. after reading the reviews on tripadvisor we decided to go for it. we are really we did. the hotel location was absolutly perfect. the hotel is walking distance to time square & grand central station. st.patrick is cathedral is only -.-miles (about -- short blocks) & is a very easy walk. train & bus stops were only a block away. the hotel staff was very friendly & the rooms were clean. now keep in mind this is new york so if you are looking for big rooms you will most likly have to go to a higher priced hotel. the rooms are a bit small but still comfortable. the bed was clean as was the bathroom. the water pressure was great. my family & i will definitly be back to new york & we will be staying at the travel inn again.',happy
id47900,' i always stay at this hotel when i am in nyc. i love how big the rooms are (a rarity in manhattan) the location is prime (right next to central park) and the staff are extremely accommodating and kind. plus the prices are always relatively low. i have no complaints.',happy
id47901,' stayed at this hotel on business. location was convenient to airport and the places i had to get to. newer building in good condition but elevator was painfully slow. also painfully slow was the internet access with many drop-outs. --th century technology i suspect. good thing it was free. did not get a chance to use restaurant; it was closed the only night of my stay that i was going to use it. not too far from little italy so it worked out ok.',not_happy
id47902,' my (lack of) recommendation is based on your expectations for what you are paying for this resort. things that troubled me: inaccurate advertising -- i spent a little more for lanai garden room but it might as well have been the less expensive standard room as my garden view was actually a view of my car in the parking lot a few feet away. unmaintained grounds -- not sure why other reviewers say the grounds are well maintained. drinking fountains by the basketball and tennis courts are not working (looks like this has been ignored for a while); the ---step tower situated in the middle of the resort is not worth the climb as once you get to the top you are greeted by bird feces everywhere (looks as if they rarely clean it or ever go to the top themselves); their beaches in front of the bayside suites usually have trash laying around. if you read reviews that say it is like being in hawaii please dont believe that this resort never reminded me of my trips to hawaii. one can tell this resort is very old mainly from the furnishings and facilities in the rooms. do not look behind the full length mirror propped against the wall in your room ours had spiders and cobwebs behind it i dont think it has been cleaned behind there for a few years. the hot water in our room stopped functioning on our third day. first call to the front desk brought it to their attention second call a half hour later reminded them that i called earlier when they finally acted on it. they determined the hot water heater had broken; solution was would be fixed by that evening or not until -:-- the next morning. they would let us know the next morning. next morning they determined it would need another day to repair so they were very kind enough to move us to an executive suite for our last day at no additional charge and we finally got our garden view. in addition they credited our daily passport fee and most of the parking fee so i was very grateful which is why i rate their customer service very good. so my main complaint is that considering the cost to stay here this resort should be paying more attention to detail. but if you dont mind uncleanliness and a dreary feel to the accommodations and this is really just for your toddlers who dont care about the quality of the resort then you might be okay. i would not come back here at even half the price i paid.',not_happy
id47903,' myself and - others were booked in here last week. the first night however there were only two in our party and then we were going to be joined by two other guests for the remaining - nights. this is not a bargain hotel. the first day i arrived at - o clock. we were told to wait until - o clock to check in. by that time the line was like something you would find at disneyland. for these two hours we were told we could store each bag for $- per bag. then finally after lining up for about -- minutes we got our room. it was satisfactory. next morning we were being joined by the other two in our party (and getting a large double room for the - of us) so this meant we had to check out in the morning and re checkin again at - o clock (the same story as previous day - long lines -- minutes wait again). then we had to pay another $- per bag fee to allow us to leave the hotel for the day and not waste more time. most hotels would be fairly accomodating in a situation like this. not this one. avoid this place like the plague unless you want to waste endless amounts of time on a short trip like i had. im not a complainer and im generally easily satisfied where accomodation is concerned and ive never taken the time to write a review like this before as ive never had good enough reason. but this place sucked. avoid avoid avoid',not_happy
id47904,' i found trip advisor diane cheek very helpful with my stay! diane provide useful information that made my stay very comfortable. please hire more staff like diane and i will return time after time and recommend the sheraton gateway to friends. thank you diane.!',happy
id47905,' tagged along to watch our two year old while the misses did work stuff at a convention. great location lots to do prices pretty high within the hotel but we dont travel much and spent a few bucks such as the buffet. good not the greatest. friendly wait staff though. id stay here again but id probably stay somewhere else as well---just a lot of places competition.',happy
id47906,' recently stayed here and found the location excellent -- the gate to chinatown is half a block away just blocks to fabulous italian food. rooms clean quiet and sunny (with light coming in on two sides). the rooms were a bit on the small side but not cramped. breakfast was reasonably priced and tasty. bathrooms a good size. the lobby is charming but small -- not a place to hang out. what stood out was the excellent customer service friendly and helpful. a fire alarm went off in the middle of the night -- something that is unlikely to recur with another visit. i admired how the staff handled the problem with empathy and a dedication to making things right. i will make this my place to stay whenever im in san francisco.',happy
id47907,' although i only stayed at the hotel chandler one night ive been recommending to friends as an alternative to the chain hotel experience. lovely (albeit) small rooms with generously sized bathrooms. bathrooms feature a large tiled shower with great water pressure aveda bath products and comfy robes that reach to the ankle. bed and linens were clean and fresh. good midtown location - was easily able to walk to my meetings at --th and lexington. hotel staff is first rate - they even printed out a travel receipt i needed from the net. the only very small problem was a mini-fridge that didnt seem to be cold and had no visible means of adjustment but that was a very minor issue. i look very much forward to staying at hotel chander again!',happy
id47908,' beautiful design friendly staff and overall very comfortable. the public rooms and bars and restaurant are lovely and inviting. i was there for business with a group and the staff accomodated every need. there was never a wait at the front desk. the neighborhood is full of good bars restaurants and shops.',happy
id47909,' i was looking for a last minute option to stay in nyc for the weekend that had a kitchenette. i had never stayed here before but found the entire experience to be delightful. the staff was helpful the rooms are spacious and clean and i love having the refrigerator and microwave. i highly recommend it.',happy
id47910,' my experience at the sheraton suites at symphony hall san diego was outstanding to say the least!! i was greeted by a first-class group of staff members who treated me like royalty! they were friendly courteous and very helpful in accomodating my travel needs. one staff member ms. teresa made sure that my stay as a starwood preferred guest of the sheraton suites lived up to its standard of being a five-star hotel and my hat is off to her!! the room was top notch and the bed made me feel like a queen !! other amenities of the hotel (i.e. pool restaurants location from shopping etc.) were excellent as well! all and all i look forward to my next stay at this sheraton suites very soon!',happy
id47911,' not bad location (if you have car) but this is business downtown no big shops-clubs around. at the same time if you have car the parking at the hotel is very expensive (--$ per -- hours which are really not -- hours it ends at -pm next day) and no free parking around the hotel during the day time (nearest --h parking costs -$ per day with no possibility to in & out during the day). internet costs ~$-- per day but you may use free wi-fi at starbucks cafe located just in the next building (works even overnight when cafe is closed). also you may use internet at the hotel is business center (free for first ----- minutes). but the worst thing about this hotel - rooms smell like cowhouse. brr...',not_happy
id47912,' we stayed for - days may ----- ----. we enjoyed the location being so close to market street shopping walking distance to several great restaurants and a walgreens next door for incidentals. the staff were very friendly- sean costello in guest services went above and beyond to ensure we had a nice stay- reservation correct. the linens were also nice white and clean! important! and the ice service brough to the room was a very nice feature!',happy
id47913,' we recently stayed at the hotel palomar in san diego because it is a now a kimpton hotel and we are kimpton in-touch members. we specifically stayed here because kimpton is known for it is pet-friendly atmosphere and we like to travel with our two small dogs. the palomar was no exception. the staff is so friendly (and dog-friendly) and helpful and really went out of their way to make our trip enjoyable. it is hard enough to travel with pets and finding a luxury hotel that accepts them (and with open arms) is more tough. the staff had great suggestions on parks bars and restaurants where dogs are welcome. they also had dog treats waiting for them upon check-in dog beds set up in our room along with food and water bowls. we didnt use their other dog services but frequently saw the staff members providing dog-walking and dog-sitting services for other guest. it is very unusual to find such a nice hotel that provides those services as well. as far as the location it cant be beat. right in the heart of downtown san diego surrounded by plenty of restaurants shops and bars. walking distance to plenty more than you would want to do including seaport village. it really didnt get much better. as far as the room it was comfortable and cozy. the bathroom was clean and contemporary as well. i wish the parking for hotel quests was a little less than $---night but the room rate was more than reasonable. we cant wait to come back!',happy
id47914,' we were just traveling through chicago and only needed a place for the night. got a great price from priceline ($--). close to millennium park and the rest of downtown. the room was moderate sized with - beds. the beds were very comfortable. quiet for an older hotel. the lobby has a nice bar but the main attraction is the very high ceiling with wonderful painting and sculptures. a great place to stumble back into at night. we like the flemish house (a b&b) to stay at but they require more than - night. this is very nice for the price. front desk was a little understaffed but we got checked in after about -- minutes. there are a number of steps you need to walk up in order to check in. not that easy with heavy suitcases.',happy
id47915,' we booked a three day stay at this hotel. the hotel was clean and comfortable and well situated for sightseeing. unfortunately the dining facilities left a lot to be desired. the wait to be seated was between twenty to thirty minutest.g.fridays is not large enough to accomodate hotel guests. if you want a relaxing and leisurely breakfast go elsewhere.',not_happy
id47916,' this little place (-- rooms) is not a cookie-cutter hotel. the rooms are beautiful and unique but most important the service was exceptionally attentive without being the least bit intrusive. we came for a getaway over christmas weekend and as expected many places were closed. the concierge contacted us ahead of time to ask if we needed any assistance and when we arrived she had a list of nearby restaurants that would be open on christmas day along with her recommendations. they upgraded our room at no charge and the room we got was very comfortable. my girlfriend loved the molton brown hair and bath products in the room. the continental breakfast was fine and for an extra charge they made omelets or waffles for us to order. it was a bit pricy but you do get what you pay for. wed stay there again.',happy
id47917,' i stayed in the omni hotel in jacksonville florida on feb -- ----. - days after my stay i discovered my first beg bug in home. i contacted the hotel but they told there is nothing they can do and they do not have bed bugs. there is no other place i could have gotten these bugs. i have tracked my everystep. i have thrown out so many personal items. i just threw out my last bed. a total of - beds. my two children are now sleeping on air matresses. the stress and anxiety are causing me to become physically sick. the money i have spent on trying to get rid of these bugs and the loss of my personal belongings is just overwhelming',not_happy
id47918,' we stayed here on our way home from co to ca. it was a great place for a stop on our famiy road trip. we opted for the club level room - worth the upgrade! the included breakfast while nothing fancy was just fine for our family - hot oatmeal variety of cereal breads and bagels fruit coffee juice...with comfortable lounge-type seating. we arrived after evening service stopped (i think they serve appetizers) but the club room was open --hrs with sodas bottled water and snacks (fruit and granola bars). the pool was open til --pm and our kids enjoyed a swim after long hours in the car. the highlight: the water slide which opened the following morning at --. my girls -- and - loved it! and a note re: the other reviewer is comments about the bedding - interesting as while i did find the sheets to be noisy i thought it was actually very comfortable. crisp clean sheets and a down comforter! otherwise the room was nothing fancy but more than adequate for our needs.',happy
id47919,' we very much enjoyed our stay at this property based on the rate we paid for the room. we stayed one evening here and saw the rob zombie concert (awesome) figuring we did not want to drive all the way home after the concert. my husband booked the room for $--- directly with the hotel and they upgraded us to a suite when we arrived. for the price - very pleased. had i paid the rack rates i would have been dissapointed. very nice property lobby is stunning and the check in service was exceptional. suite was much larger than i expected with an awesome deep soaking tub which we very much enjoyed. room was dated both in appearance and amenities - but again very pleased for the price. perfect location if it is cold out to be sure. we parked in the greektown hotel garage (free) took the walkway across the street to greektown casion - took the walkway to the hotel. very nice. fishbones restaurant is attached through the hotel lobby. great place to have a few drinks. food is average. agree with other reviews fishbones has gone very much downhill since the last time i was there. overall satisfied with no complaints about the property. no raves either though.',not_happy
id47920,' this was my first stay here and we had a lake view room. i was initially very excited about this place but as soon as i saw the room i was let down. the room is rather large but could use an upgrade in decor. it feels a bit dated. there was mold in the shower. there were cup-drink rings on the counters. the room was not very well cleaned. the balcony to our room appeared to be falling apart. the concrete was crumbling on it. the resort itself is in a great location with beautiful views of lake travis. the walls are very thin. during the night someone came through banging on our door and all the other doors in the hallway. it was some lost drunk girl how classy. we also had ordered room service. the food was sub par and there was mold on the bread. how could you send food to us and not see the mold on the bread? such a disappointment here. obviously i cant recommend a stay here nor would i return.',not_happy
id47921,' i stayed here w- my boyfriend and we just wanted a weekend getaway. this particular hotel happens to be very close to stores (best buy target etc) and a few restaurants (olive garden applebees). so you really dont even need a car since your needs are within walking distance but if you do drive youre next to the highway basically and there is free parking. the pluses: *free* internet... the location is pretty damn convenient w- restaurants and major stores next door basically... jacuzzi is in a few rooms... decent decor.... comfy beds.... spacious enuf so you dont feel claustrophobic. the negatives: pool and hot tub are pretty small... the breakfast buffet offered is average nothing special... the heat-ac unit isnt all that great.... towels are kinda rough. overall the location is what won me over. we didnt have to go anywhere significantly far lol. it is pretty quiet not a lot of noise from cars or people. really i wouldnt mind coming back here in the future :)',happy
id47922,' i stayed for two nights and had a nice stay. the hotel does a great job of keeping the theme of havana all the way through. the best part of the hotel was the service. each person at the front desk was extremely friendly and helpful. i loved the rooms and had a nice suite with a comfortable bed. only downside the incense the staff lights in the evening. not a fan of incense. also not to dwell but pretty sure i had spirits in my room. just tried to ignore it. the gal at check out said they do have them.',happy
id47923,' we had confirmed reservations since june of ---- for our stay at the kyoto grand hotel; but when we arrived after a long flight from florida at about - pm in the afternoon of october -- ---- we were turned away from the hotel. they refused to honor our reservations claiming the hotel was oversold. instead they sent us to the wilshire hotel which would not have been our choice. as a result we do not have a good opinion of the hotel and cannot comment on the accommodations because there were none. it was extremely disappointing to be turned away after we had held long standing reservations that had been confirmed twice by the hotel. we urge travelers to seek out more relaible hosts. i would be happy to share my experience withother travelers.',not_happy
id47924,' first location is very good close to the subway macy is and such between soho and times square. i booked a few days before thanksgiving and not many hotels had vacancy in manhattan center first we arrived by car around - pm and nobody was here to take the car.. my girlfriend had to go in the hotel and it too at least -- minutes to get someone. hotel was ok rooms were renovated but you could see they the job wasnt perfectly done. it also seemed that we couldnt close the window completely. even if were near the top we could hear noise for most of the night. only if you nothing else is available-',not_happy
id47925,' me and my husband stay here for the brickyard ---. i read some of the reviews online so i called to see if they had made improvements i was told that they did. when we arrived the lobby was nice but that was the only thing we we got into our rooms there had not been clean the floor was dirty and the mattress on the bed was stained brown the sheets and bed cover was also stained. we found - used condom rappers under the beds. i would not recommend this place at all we ended up leaving and going somewhere else.',not_happy
id47926,' context: - night stay before going to sea-tac airport pros: interesting room decor nice bathrooms cons: i see all the great reviews of this hotel and i just dont get it. no amount of great service amenities etc. can overcome the fact that this is on a very noisy street and you will listen to cars trucks buses motorcyles and ambulances all night. maybe there are rooms at the back that are quieter. but i would never stay here again.',not_happy
id47927,' good hotel in good location front desk were helpful coffee-bar area were to heat up milk for our kid. room was nice and spacious we upgraded for $-- to a better room great floor to ceiling windows. i thought the bed was a bit too soft personally my wife was fine. big bathroom fast lifts all in all nice. the aircon would not go lower than -- (i think that was it) and it was a bit too warm i spoke to another guest and they were thinking the same - i am sure had i not been busy with a screaming child i could have called the front desk to have them sort it out..',happy
id47928,' everyone there was so helpful and nice. it was my absolute first time ever in chicago and everyone there showed me where to go and how to get there. they told me where to stay away from. they let me know to eat and what to see. the room itself was a bit smaller than i expected but whatever i only used it to sleep. the room was clean the bathroom was fancy. the only thing i didnt like was that there was a wedding while i was staying and tons of people running around everywhere but no biggie. i plan on coming back.',happy
id47929,' rooms are spacious great views! fairly new hotel & still working out a few kinks but overall a wonderful place! staff is very accommodating.',happy
id47930,' after travelling for nearly -- hours we arrived very tired and hungry. guy on the desk was very friendly but told us the hotel was fully booked and he only had one room left which wasnt great. we were so tired we just wanted to get to the room...so into the lift and headed for the top floor and the caruso suite . it was fab situated on a corner so we had incredible views and masses of space with a huge bedroom and sitting room and a lovely bathroom. it is even better when youve only paid for a standard room!! room was very clean as was all of the hotel. location was ok. just a couple of minutes walk to union square when you turned right as you came out of the hotel. area wasnt great if you turned left...alot of people begging on the streets. overall a very pleasent stay for - nights and would return.',happy
id47931,' i booked this hotel for myself and my boyfriend for his birthday...booking a deluxe room with a king size bed non-smoking. i booked through expedia and will never do that again either. i arrived to the very crowded hotel around - p.m. and went straight to the reservation desk. the man says ok queen size bed. i replied that no i requested a king size bed. he said that they were very busy and there were none left but the room was still a deluxe room. ok. fine i need a place to stay right? so we head off to the elevator where we had to wait -- minutes for one to come and be shoved in like sardines...with people very provacatively dressed. (by the way un-beknown to me there was a leather-fetish conference going on - being a distinguished hotel dont you think youd weed out conferences of this type?? anyway we make it up to the --th floor and go over to our room. there was a tray of leftover room service outside the room which remained there the rest of the evening into the morning. we open the door and are shocked. the deluxe room is a box. no joke it was a --x-- room. you could hardly walk by the dresser to get to the bed or to the window. the view from the --th floor was of a brick building...oh wait the hotel! the bathroom was no better than a public restroom with a toilet as old as sin. oh and so much for a non-smoking room...even if it was non-smoking we couldve smoked a pack of cigarettes and the smell would be no better. were tough so we spent the night there. i get home and find two charges on my credit card bill for the hotel. one from expedia which i expected and the other...from the damn hotel. so now i am fighting expedia about the charges whose problem management group works bankers hours of ---. this whole thing has been a nightmare; take it from me and stay away from the park plaza in boston.',not_happy
id47932,' we stayed at hotel zaza in houston this past weekend for - nights. my daughter got married at rice university and although we live in houston we wanted to have a special weekend close to all the wedding events. we also booked a fantastico suite (small suite) for the newly-weds for the wedding night. check-in was fast and smooth and the standard room we booked was very spacious. the bathroom was nice with a tub but not well-thought-out as there was not much room to stow your toiletries etc. i did not like the see-through glass sink either as one reviewer noted before me. the fantistico suite was - large rooms but a curiously small bathroom which was smaller than the bathroom in our standard room. go figure. it was a corner room though so the view from the bedroom was glorious. the beds were comfy the decor edgy which might not be for some. i loved the moulton brown products in the bathroom. this hotel is very busy on the weekends mostly for the club crowd i believe. that does effect the overnight guests though as the valet parking situation backs up fast. you have to luck out to drive in at the right time without a line out to the street and departing is a nightmare as there is just no way they are going to get your car to you fast. in our situation the limo hired to take my daughter and her bridesmaids to the wedding was stuck in line trying to get up to the port cochere for -- minutes. caused some stressful moments for the bride and the mob (me)! my biggest and most serious issue with this hotel is this: in the flurry of activity of getting all of our things out of the hotel when we checked out after our --night stay i left my mother-of-the bride dress in a white dress bag laying on the bed in our room the bed linens were white also so it blended it and was hard to see. i missed it my husband missed it and the bellman who came to load our luggage on the valet cart missed it too. i didnt notice that we did not have it until later in the evening at home. i called zaza first thing this morning left a message at housekeeping then called again and spoke to someone at the desk who promised to pass the message on. the same desk person called several hours later to say i had not been forgotten but that housekeeping was very busy today. late today i got a call from the head of housekeeping who reported that nothing had been listed on her staff is inventory as being left in our room yesterday morning. i pleaded with her to help me find my dress that i had worn only once to my daughter is wedding. she said she would look speak to her staff and call me back. sadly i do not expect to see it again. i am afraid it is gone and i have no recourse since it is my word against the zaza housekeeping staff. i am trying to mentally and emotionally prepare for that (and the $--- loss) but i am so disheartened that it happened and our joyous weekend ended on that note. would i recommend this hotel? no because apparently some of their staff are less than honest. other than than and the difficult valet parking situation it was a nice hotel and worth the wedding rate of @ $--- for a standard room. unfortunately my stay there cost me much more than tthat.',not_happy
id47933,' great hotel. clean rooms friendly and helpful staff and a free breakfast. the hotel was located in a sketchy part of town but i had no problems. the hotel shuttle was always offered for trips anywhere around town. i would definitely return.',happy
id47934,' this is the second time my husband and i have stayed here. unless kimpton does a major overhaul (we are members of their in-touch program) it will be the last time. room with a view? yes if you consider looking into an alley a view! furniture was in terrible condition bathroom old and in need of new tile and grout. carpet worn and threadbare. room was not ready when we landed and were asked to come back in an hour. two hours later we finally got in. service was pleasant but in no way superior . definately not worth a - star rating or the price.',not_happy
id47935,' stayed at the fusion from june ----. loved the hotel and the location. rooms are on the small side but there are larger ones. the most quiet ones are the ones facing the inside court. the continental breakfast is minimal but that is to be expected with the price you pay. hotel staff is polite and informative. would not hesitate to stay there again or to recommend it. the best feature? its location one block away from union square.',happy
id47936,' this super - was a disgrace. our room was supposed to be non smoking but smelled very strongly of cigarettes. however this was a minor problem considering that the smoke alarm was hanging off the wall the toilet was so dirty we could not use it. no microwave a coffee maker which probably would have given you a tummy bug dirty bed covers and stained towels carpet was ripped and heavily stained safe was not operational even though they charge you - dollars a night for the privilege. the receptionist harry tried to make things better but he said that all guests were complaining about the cleanliness of the rooms - he asked me to put my complaints in writing which i did. there was no improvement. i cleaned the toilet myself - not a fun vacation activity !! please do not stay here. the location is not bad (- dollars to river walk in a taxi) but you need to feel safe in your accommodation and there should be a basic level of cleanliness. the female receptionist was rude and laughed at me when i checked out when i commented that the hotel was a disgrace and i wouldnt let my dog sleep there. avoid at all costs',not_happy
id47937,' my son and i traveled to chicago to do a college visit to the university of chicago. i used priceline and booked a room for us at the parker house hilton. we arrived on the sunday of columbus day weekend also the date of the chicago marathon. i called the day before to check on the bed situation. i was told we had a king size bed in a room too small to put in a folding bed and that they werent allowed to make changes to priceline reservations over the phone. i was a little nervous when we arrived at noon (check-in time is - pm). there were - people in line ahead of us (not the hordes some people had mentioned). the reservation clerk immediately changed us to a room with - double beds. no fuss no bother. there was a place on the ground floor where we left the luggage while we ate lunch and walked around the city. when we checked in the room was huge! there were two doubles and you could easily have fit in another double bed plus a folding bed or two. there were - closets and a nice bathroom. all was clean. the bed was quite comfortable. the staff were helpful. the location was wonderful. just -.- blocks from the blue line director from the airport -.- blocks from michigan avenue and millenium park (and millenium train station) -.- blocks from the loop train. i cant imagine where you could stay that would be more centrally located. it is a beautiful old historic hotel. i loved chicago and would love to go back and stay there. well see what happens with the college acceptance situation.',happy
id47938,' located in the financial district but with an almost european feel to the location. weekend rates are a bargain (we paid $--- fri and sat nights) since it can be a pretty quiet in this neighborhood once the markets close for the weekend. the room was quite spacious by manhattan standards. comfy beds clean room mini-fridge in room quiet good temp control...no complaints! the very small breakfast area off the lobby had pastries etc out all day and night which was nice. my only complaint is in regards to the front desk staff. a big zero on enthusiasm and personality. we only saw the same - or - faces there all weekend. no greetings to us ever. no concierge or doorman. maybe it is different during the week with all the businessmen? we didnt mind overall but it was a bit odd. lots of irish pubs nearby. the union house right behind the hotel was the most lively of the - we went to. would definitely stay at the wall street inn again!',happy
id47939,' great value for money in the heart of the village. easy access to everything and although the affordable rooms are small they are good for what you need.',happy
id47940,' we went down with a baseball team and this place was absolutely wonderful to us. they made sure we had plenty of breakfast every morning before our games. and for dinner they woud call me to see if we were going to eat there for dinner and if we did they always made sure they made enough for all of us. there was even one night that we were playing late and the chef cooked enough for us and left it in the oven for us to eat when we got back to the hotel. we are a traveling baseball team and this was the best place we ever stayed at. the boys enjoyed playing at the basketball court. the rooms were very roomy. we will be looking for homewood suites next time we have to travel. the food was excellent and we saved alot of money by eating breakfast & dinner all - days we were there. texas bandits baseball team --u',happy
id47941,' my mom and i stayed at the swissotel in october of this year and had a great experience there. i searched this sight long and hard for a good place to stay in chicago and was not disappointed! i normally dont stay at places this pricey due to budgetary constraints but got a good deal at the hotel is web site. the room was clean our beds (with down pillows and duvets) were comfortble and the staff was friendly and helpful - everyone from the bellmen to the concierge to the business-center staff. additionally the view from our room (chicago river lake michigan and navy pier) was excellent despite the construction going on outside the building. my reason for not giving this hotel an excllent review is its location. while the location is not bad it is on the south shore of the chicago river meaning it is a few block walk or cab ride from the main shopping-sightseeing district on michigan avenue. i would stay at this hotel again.',happy
id47942,' i cant say enough good things about this hotel it was everthing we hoped for and more the staff are extremely friend the hotel was very clean in the bedroom bathroom the gym and restaurant. there were lovely finishing touches to the service like a little biscuit each night with a sweet treat for sweet dream message.',happy
id47943,' we booked in for -- nights and the longer we stayed the more we realised this hotel is all style and no substance. our front door did not close properly the internet speed is dial-up at best when it is working our air con kept breaking down but they refused to move us the staff have no idea about service it is a shame cause the views are good and the location is great. if you are after service and comfort stay somewhere else',not_happy
id47944,' we booked the tremont via hotmail and were pretty worried when we read the reviews so we expected the worst. but the hotel was a positive surprise. large sunny room with two windows. comfortable large four-poster bed. antic mahagoni furniture - romantic atmosphere but not old fashioned .everything very convenient and modern in function. staff was very friendly and helpful. by the way the coffee-shop just a few steps across the street is great.',happy
id47945,' great location just a block from metro and two blocks from the mall. hotel needs to crackdown on the families who smuggle extra kids into the property as it clearly is overwhelming the ability of the hard working staff to keep up. we saw mountains of sleeping bags being trucked in on the elevator from the parking garage and those kids all went for free breakfast in the morning...the result no tables for the other paying rooms no food no cutlery to even eat with if you got food no bagels no kids cereals no juice and coffee machines broken from over use. this was over four days staying there. the pool had to be closed because too many kids had been using it...-- at at time and the chemicals were way out of wack. otherwise this is a perfect place to stay to see the town and the rooms are perfect in every respect. roomy and beautiful. yes the trains are noisy at night but youre so tired from sightseeing they pass quickly. the parking garage is very difficult to squeeze into...very! the staff deserves kudos for managing what clearly is an over burdened building....managment needs to step in a little and then this place rises to certain three and a half star hotel.',not_happy
id47946,' our room was small and it reminded us of a cruise ship cabin..... but it was big enough to have all the immenities we needed with the exception of a bathtub. the shower is perfectly nice but i like a bath much more. since this hotel is a very old building it had character and charm. the big reason for the high rating is the service the staff the price and the location. its perfectly located to walk anywhere in the gaslamp area we enjoyed every moment of our stay in this hotel. every time we either called or approached a member of the staff they bent over backwards to ensure they could meet our needs. top marks!',happy
id47947,' my wife and i stayed at the fairfield inn & suites new york manhattan - fifth avenue for one night prior to boarding a cruise ship. upon first entering the lobby area we noticed that it was a little small but it was not necessarily a bad thing. the front dest clerk was very courteous friendly and accomodating. we went up to our room to finds that it was very clean and cozy. our room was a little on the small side with no place to put suitcases. there is a writing desk and two nightstands with one on each side of the bed. there is a wardrobe with an ironing board and iron and a coffee maker with a couple of cups. the bathroom was adequately stocked with all the toiletries youd expect as well as a hair dryer. the bathroom was very clean and of an adequate size. we did not use the internet services so cannot comment on those. we also did not take advantage of the free breakfast so cannot comment on that except to say that we did walk through that area and found it to be very clean and tidy. check out went very well and we checked out five minutes before the deadline of --pm due to the check in time for our cruise. the front desk staff were very understanding of this and helpful in directing us to the best way to get a taxi. all in all we were very with this hotel and the only negative would be the small room size but everything else was all good.',happy
id47948,' the hotel deca will not ever try to outshine its competition with fancy meeting rooms and swanky chairs around a roaring fire... although it could!!! the rooms are just stylish enough all with a view. the adjacent coffee shop screams welcome to seattle ... no the hotel deca makes its mark with its staff. i could go over every small experience and relate to you the smile here or the helpful gesture there. i encountered those types of things at every turn. two staff members went above and beyond making my trip and enjoyable one. firstly colin.... you are the man. thanks again for the help setting up my week stay with you your patience set the tone that my long week was going to be made most comfortable once i made it home to hotel deca. thanks again colin. once at hotel deca walk downstairs to the district this place is very nice food and drinks all very good and affordable. the staff all great but special thanks to robyn. great bartender let me talk her ear off. without people like this its all just brick and mortar.... thanks guys. -e',happy
id47949,' my fiance and i really enjoyed our stay at this hotel. the room (and the entire hotel) was very clean and glamorously decorated — bright airy and vivid colors and decorations. staff was friendly considering some of the other morgans hotels weve stayed in. great location with lots of boutique and big name shops nearby. luckily we were upgraded to a high floor which had amazing city views. the hotel is unmarked so make sure you know where it is on the map.',happy
id47950,' i stayed at the hotel palomar for a girls weekend in sf in october. the hotel was great. the highlights of this hotel are its excellent service the bar area & its location. the service at this hotel is top notch from the moment you step foot in the lobby. the location was great -- literally within a - block range of excellent shopping & restaurants. the hotel has an excellent hour in their bar which is comfortable and modern. there is also a hotel dog at the hour which was nice. our rooms were comfortable and spacious. the bathroom was not huge but was modern. the view however was of the office next door & the glass roof of the container store. a little bizarre but we were hardly in the room so it didnt matter much. we ordered room service breakfast which was solid but nothing special. i would recommend this to anyone coming to sf for a weekend of shopping sightseeing & fun. i would stay here again.',happy
id47951,' brill hotel. central location within walking distance of many of the top tourist attractions. staff could not do enough for us - from reception staff to household - they were so helpful and pleasant especially arun who came to our aid so many times - from lighters to tour plans - he was always there to help with a smile. light breakfast served each morning - it was ok. nothing special but just enough to keep you going through out the day. highly recommend this hotel for anyone travelling to new york',happy
id47952,' the staff was especially courteous and polite. very welcoming. very close to beale street but not noisy. the eight- grill was delicious and you have to try the deep fried oreos - save room for dessert! the room was nice and clean and the bathroom was spacious. would have loved a room with a view of the river but i was still with my room.',happy
id47953,' stayed over halloween weekend -- and had a very good experience. rooms are very clean and nice with some more modern appointments. location is good for easy access to downtown by car-taxi or a it is ----- min walk . service seemed fine although we had no need for anything after check in. the business center was free and had easy access to computers and printers. wifi and parking are also free. all in all it s a good choice in austin.',happy
id47954,' i have stayed here several times and stayed in all the different buildings. my favorite are the one and two story motel like rooms as you can park near the room and the area around are quiet with gardens and a calmer pool area than the towers. the main tower is more modern than these rooms although i believe they are beginning needed upgrades. some of the property is in need of sprucing up but it is a good value when staying in san diego with some extra amenities nearby. when you reserve ask about capacity as conferences can change the atmosphere. they also did water repairs in our room area during the day which left us without water for - hours.',happy
id47955,' the location of this hotel could not have been better. we stayed one night as a stop over. when we arrived we were greeted by the largest dumpster full of trash right in front of the hotel. this was not a hotel issue but rather a city thing. the lobby was inviting and the people working at the front desk were friendly. they didnt go out of the way but they were not rude. one of the two elevators did not work and the other had problems making it to the first floor lobby. after lugging my bags up -- stories i was informed that if you catch the working elevator from the -nd floor it works better. the room was nothing fancy but was clean. i had trouble keeping the temperature regulated but i think that was more user error than anything else. the bathroom was clean and there was plenty of hot water. as for the location we were less than a block from times square. there were two pubs next to the hotel that were pretty good as well. i would recommend this hotel for singles and-or budget travelers that are looking for a great location and a no frills hotel.',not_happy
id47956,' sorry but things here arent what they used to be! definitely not a - star. big problem with clogged drain in shower. dirty toilet. bathroom a bit worn. dirt on corner of comforter. definitely needs an overhaul. it also was a cold weekend and noticed there was never a doorman to help out -- as a matter of fact they had the revolving doors caution- taped and unusable! i noticed lots of other hotels with their doormen warmly dressed and working. saw more here just standing around in lobby! except for the check in person and the concierge no one else had any personality. i work for a travel agency and am sorry to say that the day after i returned home i had a chance to recommend this hotel. i couldnt !',not_happy
id47957,' i stayed at burnham twice during august and both experiences were fantastic. the two rooms i stayed both had very high ceiling giving me a very pleasant bright airy feeling. bed was very comfy. turn-down service was on the spot every night. bathroom amenities were also - star. i especially liked the day bed next to the window as i could simply watch the people outside on the street. the food at the restaurant downstairs were also great and priced reasonably. the only drawback was the relatively weak shower pressure on the upper floors. also certain low level rooms facing the street could be quite noisy but certainly acceptable.',happy
id47958,' whenever we visit our son and daughter-in-law in phoenix we always stay one or two nights at the pointe-squaw peek and totally enjoy our visit. the rooms are nice and the price is reasonable. the lazy river water ride is the most relaxing time we get and then there are many pools jsut to swim. the staff is very friendly go out of their way to make our stay problem free.',happy
id47959,' took - important clients to rooftop-pov on saturday ----. had reservations; recd email confirmation. whisked to the top and escorted to the inside bar with amazing views of the monument. thank goodness we were not outside on the terrace-i would have soaked through my outfit in - minutes it was so hot; however every seat was filled with laughing customers...many holding special w hand fans - nice touch on w is part. there were two parties going on inside: champagne flowing more people laughing and eating food - good sign already. specialty cocktails: innovative making me drool before i ordered. so what do three people order? - cocktails and a beer because we wanted to try so many of these drinks. wow. ingredients like ginger herbs strawberries cucumbers - these are some talented bartenders!! and our server explained they had - different types of ice - and she explained each style and why ice was important - finally - a waitress who had some knowledge and passion for where she worked!! so many dc places have lukewarm no-knowledge or no-i-dont -care attitude. my clients were so impressed with the entire experience. i will return over & over again - i almost hijacked a refreshing order of watermelon and feta (?) cheese that came close to our table. decor: tasteful beautiful and very comfortable seating. i am looking forward to many more return visits.',happy
id47960,' timing is key. stayed after christmas and booked a winter special package over a quiet weekend got room + free buffet breakfast + bottle of wine + free upgrade with tax and fees for under $--- a night. the ultimate nyc bargain. originally booked queen luxury room instead got free upgrade to king executive with included a huge marble bathroom with separate jacuzzi tub. room is nice with high ceilings we had great view of chrysler building. flat screen is nice but not many tv stations to choose from. room also had mini fridge. front desk people are very good and extremely un-snobby. i called and asked for ice it was delivered within - minutes in a stainless steel bucket. extra towels ditto. breakfast was standard hotel food but you got to eat it at benjamin steakhouse (attached to dylan) by the huge fireplace. cant beat the location right next to grand central station. had lunch at counter of oyster bar. - starbucks at opposite corners.',happy
id47961,' the check in process seemed to take forever and id been travelling for -- hours by this point and really just wanted to rest. at least the staff were very helpful and were happy to book taxis to go downtown (it is between $---$-- depending on where you want to go). the room was badly lit and the bathroom was small but they were both clean and tidy and the bed was comfortable. there is a small pool outdoors with a few sunbeds and chairs which is a nice way to relax. there is also an ihop next door with long opening hours if you get hungry. if youre planning on spending a lot of time downtown i would probably suggest spending a little more money on a downtown hotel as you can easily rack up costs on taxis.',not_happy
id47962,' the hotel service is excellent! susie is a very nice person and dedicated customers have to admit! and the other staff were also committed to help with any questions or problems. another great thing was the location point: very good! --- blocks from times square! close to everything! i did most things on foot. now points of improvement: cleaning the rooms. they were always dirty because the hotel never cleaned the floor. it had a lot of dirt and hair from previous guests. the bed linen could also improve as comforters were old and very used. i found them too many hairs from other guests. we could pass a reform it has many good things to offer. overall i enjoyed staying there. it was a hotel used only to sleep. in short: excellent location very friendly attendants and willing to help. but the room cleaning linen and conservation of the hotel were not good. if you are looking for a hotel with great location just to sleep and with proper care can stay there!',not_happy
id47963,' my wife and i just stayed here on our first trip to san antonio for our first anniversary. not the nicest place ive stayed but the staff was extremely nice and courteous. located near everything that we wanted to see. complimentary shuttle service made it super easy to get anywhere we wanted to go. the shuttle driver steve made our trip that much more memorable and went out of his way to show us all of the different areas around downtown. we will certainly be back.',happy
id47964,' stayed here recently and a great pick with regards to location. just opposite penn station which has a link to the airport via jamaica station. the hotel was refurbished recently and it is a lovely art-deco environment and looks great. we stayed in - rooms (had one night with friends) and both were very small but clean and comfortable. a lot of ny attractions are within walking distance - empire state building times square theatre district rockefeller center etc. short train rides to central park and chinatown. staff were excellent. there is a good diner in the hotel open -- hrs if you get hungry. would recommend it in the off-season because it is great value too expensive (for us) in peak season.',happy
id47965,' major updates are needed. hotel looks old and worn. people are great host are wonderful. the breakfast could use real eggs some choice of meats home fries ect. it has not delivered - star service.',not_happy
id47966,' the whole process was very simple from start to finish. starting with an easy check in and up to room --- (king w- a view of bush st). the room is decorated very cleanm and tasteful. everything felt very clean. this is the main ingredient for me when looking for a hotel; clean and comfortable. overall the stay was great except one thing that frustrated me on the last night my girlfriend and i were there. we wanted to go to dinner in the mission on a date before we met up with friends and when i asked the conceirge where he would suggest he looked at me like i had five heads (most upper scale hotels are spot on when it comes to suggesting restaurants). i explained that a freind suggested foreign cinema and quince but i had tried to make a reservation at both places but they were booked. the man just stared at me and stuttered i asked do you know of anything similar that i might try. he had nothing for me so i asked for a map and he hesiatated for a second like he didnt understand. so i grabbed a map and luckiliy they had a business center and i booked a reservation via open table at garcon. which by the way is quite a quality meal. other than this little blip we were quite satisfied and would recommend the hotel to anyone.',happy
id47967,' i had a wonderful time there with my family. great location luxurious hotel large rooms with beautiful view over the cathedral and very helpful staff . definitely one of the best nyc experience!',happy
id47968,' you have got to love the cookies. check in was pretty quick & smooth no issues at all. abby at the front desk was extremely helpful. it is pretty much close to everything. wish we were there longer. there is an exercise room with treatmill. eleptical bike and free weight which i think is good enough. there is a gym closeby too. parking is limited and the ramp that goes up or down is pretty tight. love the room i was in didnt really get the ocean view but the view of the highway is good enough since were only there at night to sleep. didnt really check the restaurant out but i know there is one. there is a pool and a hot tub there too. if youre looking for a reasonably priced hotel in downtown this is the hotel id recomment. id definately return to the same hotel.',happy
id47969,' i recently stayed at the renaissance hotel in southpark on a business trip to charlotte. the hotel is located in a great part of south park walking distance to shopping centres and lovely restaurants. the hotel itself is modern and very welcoming. i loved my room updated with modern finishings comfortable beds very clean and it also had a mini fridge to keep things cool. the ameneties are great excellent gym and pool free self park and a funky bar-dining area. a wonderful experience i will definately stay there again!',happy
id47970,' brought my family with me on a short-notice business trip. the hotel staff couldnt have been more accommodating! we were given the nicest room with a perfect view of the avenue of the americas. room service was simply outstanding - friendly staff and great food - all delivered quickly and with a smile! excellent location exceptionally clean rooms friendly staff - well worth it!',happy
id47971,' i felt the hotel was very nice. it was clean spacious wireless worked had free printing and the beds were relatively comfortable. it also had a nice shower. i sleep with earplugs anytime i travel so i heard nothing. we were also on the --th floor. there was no fridge but we just used the deck since it was cold enough. we ate breakfast in the restaurant downstairs. the food i had was good but it is expensive (as most hotel food is). we walked to millennium park. it was an easy walk but took some time. might not have been as enjoyable if you cannot handle the cold weather. close to a bunch of good greek restaurants and walgreens.',happy
id47972,' my husband step kids and i stayed at the hotel pensylvania on august -rd. prior to making the reservation we read the review and looked at photos on the website. despite the many negative reviews we decided to reserve two rooms. after all the photos of the hotel werent that bad plus i had stayed there several years ago and although it was not posh by any stretch it certainly not a dump. suffice it to say it is a dump now! the lobby is adequate but poorly staffed. once you round the corner at step onto the old dirty elevators you begin to realize youve made a horrible mistake. when finally step off the elevator on to you floor your worse fears are realize....it is a dump....the carpet is filthy the wall are dirty the bathrooms are rusty.....the tvs must be at least -- years old and the furniture old and falling apart. a good night is sleep was impossible as i lay on top of the cover expecting to get eaten alive by bed bugs or a mouse would suddenly appear. needless to say....dont make the mistake of ignoring this review!',not_happy
id47973,' good value as literally a - minute walk from central park. room was good size and clean although closet smelled of fish! staff nice and friendly. the $-.-- breakfast was ok but if hotel must use plastic cutlery etc could do with being more substantial. biggest gripe however was the noise - building work was bad enough with what sounded like a giant angle-grinder well passed mid-night but two nights of re-surfacing the road all night long was a bit of joke. in fact one lady was advised to put pillows round the air conditioning unit in an attempt to stifle the sound! we stayed at the sheraton skyline in london the night before our flight out and from outside you could hear the plane engines being charged but once in our room nothing! but if you want a no-frills hotel in a very good location then this hotel fits the bill.',not_happy
id47974,' im a fairly seasoned traveler althought id never stayed in san diego. well upon first entering the resort i remember getting an almost surreal feeling. and by surreal i dont mean gosh what a placid quiescent place to relax for several days but rather you have got be kidding me this looks like a run-down miami vice movie set complete with groves of plastic palm trees surreal. on top of that upon checking in i was informed that my room wasnt ready. not only that but id have to wait *three hours*. and did the manager have any sort of explanation maybe even an apology? you know id tell you but i couldnt since he never showed up after my waiting there for thirty minutes. when my room was finally ready i was escorted to my bungalow on the back of a beat-up stretched golf cart (im not kidding). the room certainly wasnt worth $----night more like $--. and as another reviewer already mentioned the nicest part of it was the bathroom. i did dine at the outdoor restaurant one night and the food was sub-par as was the service. id heartily recommend staying elsewhere.',not_happy
id47975,' we are big w hotel fans and spend nearly all our holidays at w. last year we had a unbelievable time at w bali and in september we stayed one week at w barcelona. never had such perfect holidays. we love everything about w. the rooms are very stylish and modern the staff is stunnning and every trip outreaches our expectations every time. we also come to visit new york once or twice a year and every time we come to w at times square. this year in march we spend - perfect nigths there and honestly that was the best stay ever. our room was on the highest floor (--!!!) the view was unbelievable. we also had the chance to have a look to the wow suite at --th floor. it was beyond description! big stylish you have so much space and you can even see central park! the staff did a perfect job; very friendly sympathic and attentive. a special thank goes to patrick armano (guest relation manager). he made our trip perfect and we promise to come back!! thanks w and keep it up! all the best danny & ingo',happy
id47976,' spent - days in nyc with girlfriends. this hotel was great for walking to a few downtown hotspots but for the most part i felt the hotel was specifically targeting business travelers. the hotel was clean despite a large inflatable rat outside on the sidewalk saying that the hotel had bedbugs. we arranged for car service the last day back to the airport. the hotel surprised us by having a stretch white limo provide our ground transportation. it was a great way to end the trip! next tip for traveling to nyc will be to take the subway more or taxi is. by the time we walked to most places we were exhausted from the heat and i feel that took away from the scenic-historic memories.',not_happy
id47977,' the room was big and shower was very good. staff friendly. good location close to trains etc.',happy
id47978,' my only complain would be that we had to pay for the night parking.',happy
id47979,' this hotel has the customer service thing down!!!! the hotel staff was absolutely amazing!!! location of hotel very good. having lived in new york city for -- years it was amusing to hear the staff talk of long walks as - blocks or more. we had a a large room on the top floor with a city view and a parital view of the bay bridge along with a small patio. great for a late day drink after a long day of sightseeing. the bed was so comfortable my husband wanted to figure out a way to bring it home along with the down comforter and at least --- thread count sheets. my -- year old mother in law had a room - floors below and her view was even more amazing. she had a bay view with a spectacular up close and personal view of the transamerica building. when we arrived it was raining slightly and we asked kristen i hope i remember her name dark hair extremely polite and pleaseant if she knew where the nearest drug store was because we wanted to buy an umbrella she happily provided us one from the hotel and asked if we would mind because the name of the hotel was on it. if it is free it for me darling!!! we walked to fisherman is wharf had dinner and walked back and upon return kristen told us to keep it because it looked like rain in the morning.. my mother in law asked if there was a microwave on her floor and one was brought to her room immediately the same for a request for a stronger hair dryer. i slightly sprained my ankle doing the sightseeing thing those nasty san francisco hills and when i returned i asked the concierge laura i believe if the hotel had an ice bag. she provided a laundry bag for ice and said she would call the room once she checked thorougly. about -- minutes later i received a call in my room from laura apologizing for there not being one in the hotel and asking if she needed to contact a physician. i know these seem like small things but i have found that it is usually the small things that can make or break a hotel stay. unreceptive stiff staff do little to recommend a hotel however le meriden should be very proud of the people i came in contact with. i hope everyone who chooses to stay here has at least some contact with the people i mentioned and i am assured that there stay will be as wonderful!!!',happy
id47980,' this is my second review for this hotel. i stayed in their studio suite for $ -- per night this past weekend and by far it was the best deal i ever paid for a downtown hotel in dc. large studio with a balcony nice size living room a walking closet a working desk a pantry and a decent size bathroom. owc needs to upgrade their bathrooms especially their tub-shower area. it was not too bad but some tiles were a bit rusty and old. i experienced the same condition on my previous stay at their premium suite. they opened up new restaurants across the circle as well as a high-end supermarket so guests have many options to dine out-get breakfast minutes away from the lobby. foggy bottom station is also within a short walking distance. i returned at -:-- a.m. and they locked down the lobby for additional security measure and the guard asked me to show him my room access card prior to entering the building. i felt safer even though the area is already safe to begin with. i have recommended this hotel to friends for their spacious rooms and friendly services. book directly from their website and see if they have advance booking specials.',happy
id47981,' i stayed here for five nights in early april ----. the room was beautiful and spotless and had a lot of extra features. i had a huge king size bed with excellent quality linens and an extremely comfortable mattress. there was a flat screen tv fridge microwave coffee maker hair dryer full size closet nice writing desk iron ironing board very nice clean bathroom and shower and a good quality combo ac-heating unit. the breakfast was fine and consisted of cornflakes and another colored ring kid type cereal wrapped pastries of different flavors milk bread that you could toast in the toaster orange juice butter and jam. i took as much as i wanted and no one said anything. there was no smell of any kind and no sign of any bedbugs as mentioned in one of the reviews. there are many motels along the same area of lombard street. there is a laundry right around the corner and also a decent supermarket. they have great freshly made burritos for $-.-- that are a meal in themselves. i am a budget traveler to the core and have no desire to pay outrageous prices for a good night is sleep. i am looking for a simple clean comfortable room with basic facilities and a good bed. with this in mind i give this super - an excellent rating in all areas. the indian lady did seem a bit ishort but certainly not rude. i found the man to be more sociable and helpful whenever i had a question. bus number -- stops very close but shuts down after -:--. other bus lines are near. by all means pay $-.-- for the large official map of the muni system when you get your transportation passport. it is then very easy to figure out which bus-buses to take to get to a particular destination. if you have to hoof it in from van ness avenue it is a bit over a mile and takes -- minutes but it is a flat walk. i believe that anyone who would complain about a lodging like this probably has no business choosing a budget hotel to begin with. i highly recommend it.',happy
id47982,' this was my second stay here. lots to love: great location spacious rooms complimentary full breakfast. i arrived on a friday so i wasnt able to take advantage of the evening reception but at my last stay i did. if it is the same it is great as well. the location is close to everything i love: times square fashion district and - bros $- pizza :) hard for me to stay anywhere else in the city. i love it!',happy
id47983,' i would definitely stay here again and recommend the hotel. good breakfast food! clean comfortable good location close to airport. my room was quiet and i got a good nights sleep. receptionists were very friendly and helpful.',happy
id47984,' you can stay here if you dont mind walking up and down the cement stairwells of up to -- plus stories. there are only two elevators in the -- or so story hotel and my time there (- nights in march) only one elevator was working. i waited -- minutes one day for an elevator and when it came it was packed. yes i timed it - -- minutes. i ended up walking down -- flights of stairs. then on another time the elevator never came trying to go up so again walked -- flights of stairs. the final straw was trying to check out on friday march -- - no elevator again so carried - suitcases down the narrow stairwell. if you stay here make sure you dont take the a stairs down or you will end up where the dirty linen and trash is in the basement. also housekeeping didnt bother coming one day and never left shampoo coffee or soap any of the other days.',not_happy
id47985,' excellent venue for semi-annual board of directors meetings which also included spouse who could take part of ll the resort as to offer. all meals and the venue where superb and we would certainly return for a few vacation days. the golf course is also great and many in our group raved about it. overall excellent resort.',happy
id47986,' based on the reviews i read i was anxious that i had made a bad choice but the manhatten hotel -times square was a great choice. the location can not be eat. we were able to walk to rockefeller plaza radio city music hall times square and central park. it is one block away from a subway station. there is no in room wi-fi. but we did not find it to be a problem. the computers in the lobby were available at various times during the day. staff was helpful two week after sandy we had alot of questions about what was or wasnt happening and staff was great. . we got a double bed room. it was clean and in good shape. if you want a quiet room no outside or hall noise ask for ---- it was a great room.',happy
id47987,' the location is good any important sightseeing point can be reached on foot. suites are not old nor new space is enough. we traveled with a two year old thus separate bedroom was good. pool is tiny and crowded with children. breakfast is complementary and that is the problem. service on weekends is like a zone of war. food is mediocre and you have to line up forever. well as they use traffic signs it is obvious that they don`t want to improve the situation. even on monday it was super busy thus lining up -- min for eggs and then another -- min in another line to get bread toasted in unacceptable. by the way advice for international travelers that bring unlocked apple devices. forget about getting any -g prepaid plans in the us.',not_happy
id47988,' thinking we were booking at the ritz carlton on the commons (which is now managed by another company) we found ourselves at the other ritz a few blocks away and a true delight. the actual rooms are on the ---- floors with offices and residences from ---. there is a great gym movie theater wonderful service and one of the best concierge levels we have ever seen. it may be a little hidden but dont miss it.',happy
id47989,' we booked this through travel zoo and got a great deal. the location was great - lots of public transportation nearby. we had the studio and it was plenty of space for the two of us. the continential breakfast is better than most; nicer towels than many hotels. less than a block above the c&o canal with lovely walking path. so many little shops cafes and restaurants within blocks. about a half-mile from metro; can walk there or use d.c. circulator a bus that runs between georgetown and dupont circle and costs $-. would stay there again although not necessarily at full price.',happy
id47990,' what a great hotel and fantastic location --nd street. the view from our room was amazing clear views of the empire state building. breakfast was a bit expensive would just eat out alot cheaper. free news paper every morning and very nicely decorated for christmas huge christmas tree in the lobby.',happy
id47991,' stayed at the palace for - nights and cant fault a single minute we were there. my partner booked the trip as a suprise for me and prior to arriving e mailed the hotel to inform them the trip was for a special reason (proposal). they e mailed him back saying they would try to give us an upgraded room with a good view. on arrival we were put in a room with a fantastic view of the cathedral and also upgraded our room only package to include breakfast every day. room was a really nice size although mini bar pricy so we bought drinks from local shops and took them back to room. on -st night we had complimentary bottle of water and chocolate covered strawberries left in the room with the turndown service. molton brown toiletries were replenished twice a day with maid service and room always spotless. reception staff doormen and concierge always polite and friendly when we were on our way in and out during the day. hotel location brilliant. within -- minute walk in various directions of broadway times square central park grand central station and rockafeller center. the empire state building only -- minutes walk too. all in all fabulous time had by us both and would never stay anywhere else in new york.',happy
id47992,' i was in dallas for a convention and found a wonderful rate for the room and noticed it was within a short drive of the convention center. i have stayed at kimpton properties before and enjoyed the experience. this was no exception. i accidentally scheduled the two rooms i had (one for a business associate) for one less day than i needed. the staff realized what i did and although the hotel was booked solid made accommodations for me to keep my two rooms an additional day. the flexibility and understanding shown by michael f. and josh f. to work this situation out was much appreciated. if i return to dallas i will stay at this hotel again.',happy
id47993,' what a fantastic hotel. on arrival the outside didnt look like anything special but as soon as we stepped in we were blown away. we stayed in a queen suite overlooking central park and the room was stunning. can not fault a single thing....food was fab cocktails were amazing and well worth the money. staff were very friendly and helpful...a magical hotel',happy
id47994,' granted i took one of the last rooms and it was quite last minute and late...but it was so bad i left the hotel at midnight to find a new hotel. the staff was quite nice and accomadating. the hotel is quite old and dated. i ended up with a hot tub room for $--- - night. the hot tub is - feet away from the bed (which was old and uncomfortable). i was heading to sleep at --:-- when a loud noise (sounded like a freight train) started and my bed began to vibrate. turns out that the pipes for the hot tub in the adjacent room are in my room (and are - feet from my head.) i called the front desk to see when the man next door needed to turn off the tub and there is not a time (even though the pipes are located in my room). i could hear plenty through the walls that i didnt want to hear. the rumbling and noise continued on and off for over an hour - which is when i decided to leave. the staff was nice and didnt charge me for the room. until they renovate and insulate the walls...i wont be going back.',not_happy
id47995,' i am planning a trip to washington dc in august ---- a friend of mine suggest i call the capitol hill suites. she worked with them in the past and had referred a lady to me. well i called the hotel sales office direct and was placed on hold for some time. after being on hold i was advised that the young lady no longer worked there already in my mind i knew i should’ve proceeded with the next hotel on my list of recommendations. i was already on the phone so why not give them a chance. there was no one available to speak to me direct on rates and availability the young lady on the phone had no clue!!!!!! said she would have to get someone to call me back well after a couple of days with no call back i decided to call again. placed on hold for awhile but this time was able to speak to a sales manager. rates that were offered were ridiculous; i can stay at a full service hotel for those prices. the sales manager said she will speak to her director and get back to me to see if she can offer lower rates. i never received a call back!! called and left a message for her director on her personal voicemail and never received a call from her either. very unprofessional sales staff!!! i called my friend to let her know of my experience and she was shocked that the young lady she worked with was no longer there because she was excellent!!! i will never use this hotel or recommend to anyone and it’s a little sad because i bring groups to washington dc - times a year.',not_happy
id47996,' the hotel is in serious need of some updating but signs in the hotel indicated that theyll be undergoing a huge renovation before long. my wife and i stayed here for a getaway to denver and despite the out-of-date feel of the hotel we were pleased with the very kind staff who upgraded us to club level at no cost! the club level was a nice relaxing option and the appetizers and free drinks (soda water etc) was satisfying. the hotel is very close to most downtown amenities. i would recommend it now (for the price) but even more after the renovation is complete.',happy
id47997,' we stayed at the parc -- for - nights at the beginning of may. the hotel has a fantastic location! the bart muni cable cars buses etc are all virtually seconds away. we rode all of these types of public transportation as having a car in san fran adds to much stress to your holiday. we dined in the restaurant one night and found the food to be ok and the service to be a little stale. we tried to have fun with our server but he was not interested. the rooms and lobby are very clean and the beds were comfortable. when the hotel supplies each room with earplugs you will know that there is a noise problem. wow was it loud. we were on the -th floor and heard everything that happened outside. it took us until our final night to start getting used to the noise. would i come back to this hotel? maybe... the price and location was right!',happy
id47998,' stayed here on business because it was within walking distance to where i had to be. taxi ride from airport costs $--. front desk was very efficient with check in. stayed here wednesday to friday and appeared to be a lot of families staying for the baseball games. short taxi ride to get into city and walkable if in good shape and so inclined. shuttle appeared to be heavily used meaning reservations are a must. room was standard comfortable and quiet. there is a small refrigerator and microwave available free of charge. gift shop is very small with few items that you pay for at the front desk. corridors are kind of confusing and could use more room number direction signs. there is one main elevator which was slow because it was used a lot. the business center is small with only two computers and was therefore difficult to get availability but is open -- hours. the indoor pool looked nice and did not seem to have many people. the free continental breakfast was very nice and begins at -:-- am. was not very busy when i visited at -:-- am both days. overall a nice hotel with no major frills. my only complaint is that there is no restaurant and therefore no room service with not many restaurant options near the hotel.',happy
id47999,' very nice smaller property. stayed in a two room suite (---) and found it to be clean and well appointed. compared to other nearby hotels the room was a good value. we had view on bush st. which is preferred. easy access to all areas via cable car(often crowded) and cab. several very good restaurants close by include mozart and anjou. staff especially friendly and helpful. a very good value in an above average hotel.',happy
id48000,' this hotel was in walking distance of many things including independence hall liberty bell mint betsy ross house and plenty of restaurants. our room on the -th floor was nice and was probably recently renovated. it was very quiet at night. my kids enjoyed the rooftop pool everyday. we did not go to bentons the hotel is restaurant but it had lines for breakfast every day and we didnt want to wait on line. it was very easy to take the subway to the phillies baseball game with the subway station located - block away. we also got in the car and drove to the zoo in -- minutes. only problem we had was with the room keys which the front desk had trouble programming for our room and we had to go back - times for them to fix it. overall nice experience.',happy
id48001,' my rating of - is extremely generous for the level of service provided to me at the allerton! if i could render a - or a negative rating i most definitely would. after booking on hotwire i called directly to the hotel three times to ensure we had double beds in our rooms which was confirmed by allerton staff. when we arrived the front desk clerk informed us they had booked us for a single room and no more double rooms were available. after expressing our discontent with the manager he attempted to pacify us with a free breakfast. we had an even more intense and dissatisfying experience with so-called management at checkout. in addition we were charged the $-- fee for valet parking for a night on which our car was supposed to be valeted. however to our dismay the car was sitting in front of the hotel (where it was left) in the morning never having been parked! if you are looking for a nice hotel with great service the allerton is definitely not the place for you! if you want to waste your money on small rooms terrible service rude and extremely incompetent management and risking the safety of your car kudos to you...you have come to the right place! enjoy your disastrous experience!',not_happy
id48002,' this is an ideal place for business and leasure travelers. i would recommend the the new spa suites they are wonderful!',happy
id48003,' we just returned from our vacation and the first stop was the tuscan inn. we have - children and we booked two adjoining rooms. i agree with other reviews that the rooms were on the smaller side but we thought the hotel was great overall. the service was friendly and helpful at the front desk but the conciege that i dealt with was not very good. i needed directions and she did not offer to find them for me. other than that it was a great place to stay especially with kids.',happy
id48004,' they promised a room with one (adult sized) bed and gave us two twins that are smaller than standard children is beds. they would not let us out of our reservation or change rooms. and they were unprofessional to us and our travel agent. terrible rude service. do not stay here.',not_happy
id48005,' a demotivated almost absent staffi.e. restaurant receptionist more concerned with filing nails than seeing customers hotel ticked all the boxes but no feeling of warmth ..............lacked soul and spirit design great location great $--- a night (all in )and a shower only in small bedroom (for the money) style over substance',not_happy
id48006,' the good: location the bad: dirty looks like a crack house rooms smell smokey i didnt understand why this got so many good reviews. either the workers-investors are making the reviews or people dont travel much and dont know any better. this hotel was filthy. they need to shut down for about - months and do a complete scrubbing on the place. i checked in and took the elevator to the dark hallways. when i opened the room the flooring was really old and had stained that soaked in the fibers for many many years. the bedding was clean. the bathroom was small and really dirty. i want not step bare foot in that place and the tub was a dirty stained white. there was a closet that was next to the bed it had a stove and a little sink in it. the stove was electric and looked like it was more than -- years old. i could not imagive ever making any kind of edible food. so lets get back to my story. the room was really smokey and smelled. went back to the lobby and the lady let me switch room. the lady was very nice (i must add) and a pleasure to deal with. then we went to another room and it was bigger but still old and dirty looking. i looked under the bed and it needed a cleaning. looked up the cushions of the couch and i guess it has been years since a vacuum has touched it. i wouldnt care to stay here if i was younger and on a budget. back then i would just pass out on the bed and wake up to a killer headache. now i am older and have a large budget. i will never consider this hotel as long as i live. this hotel was suggested by my travel agent. i am going to give her an ear full on monday and tell her she better wake the f&^%$ck up.',not_happy
id48007,' stayed in this hotel in may ----. very good location. lots of places to eat nearby. close to metro station. the price is not so cheap and the bad thing is the room (very small)!',not_happy
id48008,' i needed to book a hotel quickly and economically in memphis in the new year. i checked tripadvisor as you should and though there was mixed reviews i thought the good outweighed the bad. the hotel is quite basic i thought the front desk staff were nice enough without being over nice. the lift is a little scary ok. as far as i could determine everyone was booked on the -th floor. i thought the room was old fashioned but comfortable and clean. the ac was old but effective if a little noisy. the bed was quite comfortable and i slept well for the four nights i stayed. the breakfast is a joke. you have to cross an entrance to a car park to a bar across the way and you help yourself to bagels and muffins on paper plates and coffee in polystyrene cups theres no cream or milk just powdered creamer. saying that i thought the bagels were ok. however the location is excellent just a few minutes walk from beale street etc. and easy access to memphis. overall id say you get what you pay for. - star i didnt get a funky smell in the room or anything though. the music at night in the bar across the way (breakfast bar?) is excellent also there was a jazz quartet playing there on the wednesday and they were marvelous.',not_happy
id48009,' we went here for a meeting that lasted three days. i travel a lot and am spoiled by nice clean rooms. this place stunk of oldness dust and mold. we would not wait to leave. the beds were very comfy. too far away from everything! it is very pretty but we will never go back!',not_happy
id48010,' some friends and i stayed at the newton back in september ---- we founf the staff very helpfull and pleasent the rooms were very clean and kept clean. i am hoping to take my family to new york in the future and would loved to stay at the newton again i think the star rating it has should be higher.',happy
id48011,' we stayed at drury near la cantera (san antonio ) recently. the hotel is new so everything looked very nice. the hot breakfast in the morning and the food at the managers reception made it a great value. we intended to go out to dinner but since there was more food than expected we just ate at the hotel. the staff was great. monty the manager was there from morning to night and always had a smile. i would recommend this hotel to anyone traveling with a family.',happy
id48012,' this is not your average hotel. beautifully decorated to shows it is history. staff was very helpful. our room was beautifully decorated with both contemporary and period pieces. bathroom was large and very nicely done. one of the best things about staying here is the location. just a block off the gas lamp... lots of great place to eat drink and people watch. although this area has alot of homeless we had no problem and felt safe walking everywhere.',happy
id48013,' we live to travel and are the type to not want to spend vast amounts of money on accommodation but use it to see more.we wanted a clean central hotel and this is what we got.its a no frills basic hotel like many others in the city it has an oldstyle feel to it but not shabby.the amenities are basic but is spotless and comfortable.the rooms are cleaned and new linen daily and are spacious.the decor is old style but seems to have been recently done so is clean and tidy.on the downsidethere always is! the lift is unbelievably slow- floors were quicker by stairs! and it always stopped on the second floor every time it went up!! ghost perhaps ha!. however this was the only quibble and a second lift was being repaired during our stay.oh and the radiator did make some weird noises every now and againminor details!as a result i would recommend this hotel if you look on them as a place only to rest your head as only about ---metres from times square and so walking distance to most sights. if you prefer room servicemodern and snotty establishments pay for them but here you will pay through the nose and this was cheap.',happy
id48014,' stayed one night to explore the city before leaving for rome italy. the room did not have a window but only a curtain but it was very nicely decorated and a good size for the city. price was very expensive but that is new york.',happy
id48015,' the goods: nice outside ground good service free wifi nice pool bad side: terrible location ( cant walk near the hotel highway near. far from everything except getty museum ) room not insulated you can hear everything ( if someone walks on top youll hear him even the tv from the room beside you) vallet parking -- plus tax is a bit too much but that is la bathroom need a brighter color. the green on walls is too dark! basically there is better hotels in la for the same price. if you need some tips on good hotels feel free to ask.',not_happy
id48016,' the street it is on is not very attractive but this is not the upper east side. but it is safe and well-located near numerous subway and bus lines. i have stayed here several times and the best rooms are the higher floors on the street side. (there is a bar with a big outdoor terrace adjacent to the back side of the hotel and it gets very noisy on nice evenings - earplugs required.) the rooms are small (especially those with - beds) but well-appointed. as for the restaurant the bar snacks are good and ive never eaten dinner there. i would skip any breakfast package -- the service is slow and the food mediocre. for dining options head south on -th avenue -- once you cross --rd street start reading menus in windows or search chelsea gramercy and flatiron in opentable. i like singe vert trois canards and eolo.',not_happy
id48017,' the hotel borders the run down and creepy tenderloin neighborhood so make sure to walk in the right direction at night when exiting the hotel especially if you are a tourist since you tend to stick out a bit... the hotel still only supplies wifi in common areas unless you are a hilton honors member i think that is pretty a pretty bad policy for a hotel in this price range. the room was quite small for holding double queen beds. the walls and the door was not stopping any disturbing sounds. all and all i would say the hotels did not really meet our expectations given the price and suggested standard. on the plus side it was clean staff was nice it has a starbucks and a bar-restaurant on site in the street level.',not_happy
id48018,' we stayed there on -------- and the memory will stay with us forever help! to start with the hotel ignored it is own policy of children staying in a room without an adult and allowed some -- children to stay in rooms all over the hotel and the chaperones were staying in there own room elsewhere. the children turned the hotel into the elephant cage at the zoo. we brought this to the hotels attention and were told they were sorry but they have no security on till -- pm to handle it. next to our room we were first greeted by a - inch round white stain on the couch{eeww} counters that still had rings on them from cups or cans pee stains on the toilet soap scum on the shower soap tray and a crust in the tub. a closer look at the so called room amenities reveled that there was only coffee for one as well as toiletry is for one. we went to unpack and found a live earwig in the clothing cabinet. at this we decided to have a cup of coffee and found the second one hiding as it was used and still in the coffee maker. as we washed the coffee maker out we found that the sink was stopped up and would not drain. the hotel offered to give us a different room and we chose to look at it first. the sheets in that room had long black smear marks on them along with a bed skirt that had huge stains on it. it was obvious that the sheets had been reused and as we left we noticed the tv looked like it had been wiped down with a dirty dish rag leaving big smears all over the screen. we told the hotel that a least the bed in the first room look clean so we would stay in it and they offered to comp us for the night. we returned after dinner looking forward to using the indoor pool and jacuzzi. when we got to the pool we found the water to be a milky white and the jacuzzi would not turn on and at closer inspection it had a yellow foam on it. on the way back to our room we stopped at the vending machines to get something to drink and a late night snack. unfortunately all the vending machines have been removed from the hotel except for one soda machine that was not plugged in or working. when we got back to the room we found that the tv does not get the - good channels hbo etc. when it is raining but you can still watch the other -- news and sports channels oh boy. as we resigned ourselves to just get some sleep we discovered that the pillows were half the size of normal ones maybe that is why they give you - but on a king size bed it was as much of a joke as was all the rest. we awake looking forward to the so called made to order breakfast the hotels torture continued. the only thing made to order was omelets that you had to stand in line for and were made from eggs poured from a carton not fresh eggs. there was sausage that had been deep fried scrambled eggs made from the same garbage out of a carton corned beef hash out of a can instant grits diced fried potato is covered in seasoned salt stale bagels bread and muffinsetc. all we can say is if you go there after reading this you deserve what ever you get.',not_happy
id48019,' lovely location room are small but immaculate. as there is no outward marking on the lodge stating it is a hotel it is like having your own new york apartment. have friends-visitors call ahead to your cell phone if meeting you in the evening so you can greet at the front door...as the door will be locked.... only phone at the smaller lodge is one pay phone in the lobby - no phones in room. you cannot beat the price !!',happy
id48020,' we stayed here the night before our flight out early saturday am (- am). room was clean and no issues with noise etc. quick walk to blue line station so we went in to the city for drinks-north end. then back to the hotel for a bit. we then walked over to rino is for dinner. about a -- minute walk. we checked with the desk to see if they could put a duffle bag in the car with our cold weather clothes. no problem. we gave the desk the bag the next morning. the shuttle was there at - am and off to the airport. when we got back we just called them and a shuttle was there in -- minutes and our car was waiting with the duffle bag in the car. this hotel was about $--- less than the hyatt down the street (who also does a park stay and fly) and the service was just as good and the rooms were fine too!! would definitely use them again before an early morning flight!',happy
id48021,' sometimes the bathroom looked like it had barely been touched and can guarantee you that the glasses you touch have not been properly cleaned and sanitized as i came in one day and found one i used in the sink - full of what appeared to be soapy (bar soap off my sink) water. at that point i saw the paper cover laying there put a smidge of eye shadow on he back side and threw it in the garbage can.....low and behold the next day was right back in service again. the rest of my stay i used paper cups. most of the time the coffee maker was also not serviced. doubt i would stay again cannot even get free internet access in your room. but the breakfast buffet was good.',not_happy
id48022,' i always feel welcome by the many familiar faces at the madera. the staff are uniformly warm and helpful--never any --star attitude. they are accommodating of special requests like pet-free floor and early arrival and they demonstrate a real appreciation of loyal intouch members. perfect location if you want dupont circle--i routinely walk to the kennedy center--and one of the best kimpton-affiliated restaurants firefly. as a solo traveler i dont need the expansive public spaces others crave but the lobby is tiny. so why not have a drink at firefly? if you book the right rate youll get one free!',happy
id48023,' it is a well sited hotel within walking distance of beale street. we stayed - nights and found the front desk very friendly and helpful and our room was clean comfortable and had a pleasant view over to the mississippi. breakfast was a bit basic but really you get what you pay for and we thought we had value for money. we would be to stay there again.',happy
id48024,' we stayed on the concerige level at the jw for -- days over spring break. this was perhaps the tightest accomodations weve ever encountered and the poorest designed jw ive ever seen. after - years of gold or platinum status with marriott i know the furniture design for each line and all of it was the poor quality of the courtyard hotels. i was disappointed as the jw is are supposed to be nicer. the concierge lounge was average. packed all the time due to spring break families but no unique or interesting offerings beyond breakfast. i expected more at the jw but have much better quality-choices of items and service at most renaissance is we stay at. basically we had a tiny poorly designed room with a great view from a tiny window of the washington monument. this was the highlight. sometime between friday and sunday morning all of my son is legos were stolen from the room. he had a lego cup full of bricks one full of about --- minifigures and two playboards all put away in the magazine rack in the room. of course we put anything we thought would be interesting or valuable in the safe but never thought the lego is needed to be in there. sadly they were stolen. after my replacing the -- or so minifigures my son cherished the most (and of course came from sets lego no longer makes) weve spent nearly $--- just to replace what was stolen ( and he paid for most of those lego is with allowance birthday money etc to begin with). marriott wasnt empathetic they assigned us a to a claims manager who said that anything that valuable should be kept in the safe. for goodness sake we had no idea someone would want to steal some legos! i checked to make sure our door closed everytime i left the room so either they were stolen by someone with access to our room or housekeeping came in and left the room open so there was an opportunity for them to be stolen. needless to say our - year old son was heartbroken. i would think that with gold status a hotel manager would have called to at least apologize for the negative experience even if they wouldnt cover the cost of the legos. we spoke to a brusk security person and then to a claims representative about - days later. the treatment were received has been despicable. marriott states that items of value should always been kept in the safe but how do you determine what an item of value really is? if someone steals your leather jacket from the closet or your jimmy choo is will they tell you they should have been kept in a safe? probably so. obviously our stay was tainted by the distress of a child having an item stolen and not understanding why and being caused more stress by the hotel by not acknowledging it ever happened. i admit that there are fewer great hotel locations in dc than the jw but you cant hang your hat on that forever. soon in order to compete they will have to improve the quality of their rooms and redesign the tiny rooms for better use and storage. we experienced the worst customer service of almost any full service marriott weve ever stayed in. this was enough to make us re-evaluate our longtime loyalty to marriott. its sad but they did it to themselves.',not_happy
id48025,' we paid $--- for a standard room on a saturday night--fabulous! clean awesome location safe and convenient to everything. so everything else is sort of secondary. ok so... we got upgraded to a spacious deluxe room for no extra charge and were so excited but when we opened the door we thought maybe we were in the wrong room. so tight! not even sure the bed was king size. the bathroom door cleared the toilet by about a quarter inch and for the floor-to-ceiling windows they dont tell you that the ceiling above the bed is only about maybe - feet high to start with then there is some sort of built in overhang that lowers the ceiling over the window to about - feet. on the plus side: the bed was super comfortable very soft sheets and the in-room coffee and tea were awesome. plus we requested a fridge bathrobes and slippers for no extra charge. awesome tv. also the front desk was really nice and gave us a -pm checkout b-c we overslept. minuses: a prom and some other sort of young event downstairs so lots of teens in the lobby a few standing around drinking out of red plastic cups. second the sweeping view in our deluxe room on the -th floor was the office building across the street. then there is the small size of the rooms (ours was maybe - x -- + small closet and bathroom) and also the fact that although there was an advertised $--- rate i had to call the --- number to get it b-c it wasnt available online. (and the rep told me that because it says rates from $--- they do not always actually have that rate available. bait-n-switch or false advertising take your pick. overall we were pretty comfortable b-c we didnt need too much space and it really is an awesome value but i definitely felt like this hotel touts itself as a lot more luxurious than it actually is.',happy
id48026,' i booked my stay here as a stay and park package. the package included - days of underground parking a manager is hour and cooked to order breakfast. the price for one night was about the same i would have paid for a week is parking somewhere else. the hotel had gone completely nonsmoking about one month before our stay which made us very . unfortunately the first room we checked into still smelled of cigarette smoke so it must have been one of the smoking rooms prior to the change. about -- minutes later we were given a different room. underground parking was convenient to elevators that took you to the lobby or other floors. the room was very large with a living room area dining table sink large bathroom and good sized bedroom. the manager is hour was really two hours which we took full advantage of. they seemed to have any drink requested as well as popcorn and nachos. we were full after snacking so we ordered a steak sandwich to split from room service which was delicious and delivered promptly. the next morning we had the made to order breakfast which provided a wide variety. the free shuttle to lax leaves every half hour and only takes about -- minutes. the hotel will give you a card to call after you collect your baggage for transport back to the hotel. this is the only snag i hit with my stay. they would not pick up from the international terminal so i had to go back to the domestic terminal for the airline i arrived on to be picked up. once i was picked back up it was a short trip back to the hotel.',happy
id48027,' stayed here several times this year for business. location is great - it is within walking distance (nice leisurely - miles) from federal triangle metro stop. or during inclement weather only a few blocks from foggy bottom metro stop. great restaurants nearby for dinner. hotel staff is friendly and helpful but not intrusive. concierge had wonderful suggestions for meals. taxis easy to obtain. i enjoy the aveda products in the bathrooms. only problem is the size of the rooms. unless you are located in the corner rooms beds are small and space is tight. this would be a problem if family joined me but for business purposes it is perfect.',happy
id48028,' it is an oldie but goodie -- and all dolled up with such san francisco class. yes elevators are a little slow but it gives you more time to remind you hopefully youre on vacation. beds are heavenly! and if you want bragging rights walk up from the powell street bart station. skip the cab. when you tell everyone what you did theyll think you are amazing. just like this hotel. p.s. there is coffee in the lobby and starbucks is - blocks plus down the hill. remember what goes down must come up. there is a wonderful coffee and pastry shop just a block down!',happy
id48029,' after traveling -+ hours from albuquerque to detroit i arrived on the red-eye flight landing just after -am. the shuttle driver was alert and articulate directing weary travelers to the exact locations of their parked cars reminding them that certain elevators-stairways were locked at this hour and to take such-and-such instead. i was the last stop on her rounds which really meant - minutes from the first stop. the trek in to the check-in counter is a bit of a hike and a little confusing when running on fumes but is beautiful and rewarding when you get there. the check-in staff were so friendly upbeat and awake that it rejuvenated me to be kind and friendly in my responses. the room was clean cool and very much anticipated. the room i stayed in faced the terminal and was a little too close for my modesty--i imagine with the blinds open staff working in the terminal can see straight through into the room; so keep the blinds closed. the auto check-out was excellent and i was up and out of my room without a thought to checking-out with the staff. all-in-all it was an excellent experience and my husband and i always book this hotel in advance if we are arriving after -pm.',happy
id48030,' my stay here went very well and it was due to the hotel staff. they helped me with all my questions and provided great restaurant recommendations (all within walking distance). the room condition was good and the bathroom was clean. i would recommend this hotel to potential travelers. there was one hitch. it is a real stretch for hampton to call this a downtown hotel. it is closer to the music experience (over rated) and the space needle (still cool). but it is not close to central downtown. it is a very long walk or a short cab ride to downtown from this location',happy
id48031,' this is a nice hotel with a great location. short and easy walk to citywalk. convenient to local highways to sunset and hollywood but is isolated to get away from the hustle and bustle at the end of the day. very comfortable beds. the halls are laid out such that only two or three other people go by your door so the halls were very quiet compared to many hotels. it was a bit expensive for the weekend we were there but is probably comparable to other hotels in the area.',happy
id48032,' stayed here - night at this property while driving through el paso. immediately we were greeted and check into the hotel quickly. the hotel was easy to find and conveniently located right off the freeway. the rooms were well appointed with comfortable bedding. the bathroom was a bit small and the shower was short and tight. this hotel seemed to have undergone a remodel recently which is a plus. they offer a shuttle service which made it amazingly convenient to get around town. overall i recommend you give this property a try when in el paso and i would stay here again.',happy
id48033,' ive stayed at this hotel many times before and it never fails to impress me how it copes with so many guests checking in at once and the staff being so friendly. there is a beautiful lounge area to the right of reception which looks like a gentleman is club with fireplace and comfy seats. the rooms are large and well decorated with upper rooms having wonderful views over seattle. the hotel is central to all the shops and a beautiful walk to pike market and all its excellent eateries nearby. nothing is too much trouble for the hotel staff and i would recommend the hotel to both business travellers and families.',happy
id48034,' we just returned home from a - nite stay at the omni berkshire place. it was our first time at this hotel. we have stayed at the michelangelo and the doubletree guestsuites times square on past nyc visits. what a great stay! location was very walkable to theater and museums and the park etc. we were already select guest members and felt the perks were great! we had our stash of muffins in the room and having the paper and morning beverage delivered made the start to each day so perfect. no need to be dressed or spend money on breakfast. the wifi worked very well. the room was spacious for ny and well planned. lots of outlets to plug in and charge electronics. very nice armoire that held all our hanging clothes (we had lots!) as well as the safe mini bar ironing boardetc.) flat panel hung on wall was nice so that we had lots of room on the desk for all our junk ! bathroom was smallish however i love when a hotel is smart and puts a glass shelf along the wall above the sink to put all your things on. why doesnt every hotel do this?? good water pressure and temperature control. great room temperature controls! we learned from trip advisor to ask for a room not on --nd and our request was honored. no view (only other buildings but we werent there for the view. we did get sunshine in our room and quiet! room ----. lastly a shoutout to the concierge staff and the doormen - esp. lenny. they were all so nice and cheerful and made each day a pleasure. brave omni berkshire place - well be back!!!',happy
id48035,' would i stay here again? in a new york minute yes! the room was clean the location excellent the staff helpful (all shifts). we had the two bedroom penthouse suite (ph-a). it was a full moon and we spent a good amount of time outside on the roof eating lunch reading and enjoying the upward view of the surrounding buildings. we also had room -a for part of our family. the room was equally clean and even larger (it didnt have the outdoor space that the roof top penthouse offered). we also had family in -a which was a one bedroom unit. again much larger than one would expect. we really felt like our whole family got to experience life in nyc the way it is lived by residents. fresh fruit milk juice coffee and bagels were brought up daily during our - day stay. there is a full grocery store w-in - blocks. there is a shop on the corner where we bought a dozen fresh long stem roses for $-. we were able to pick up cabs almost every time right outside the hotel. a couple of times we went up to lexington & --th just to pick up a cab quicker. we were roughly - blocks to the un an easy walk. about the same to rockefeller center. about the same to grand central station and the chrysler building. my daughter spent - night in the w hotel which was next door and we were blown away by how much of a deal this little hotel offered compared to what she paid at the w. the little pizza shop downstairs was a good cheap pizza for one night. we cooked in for a few lunches and one dinner (the grocery has a number of items that are prepared meals w- great flavor). all in all the only hesitation i have in recommending the hotel is the fear that too many people will learn of it and make it harder to get reservations here.',happy
id48036,' on the website it said that the hotel is within walking distance from most of the major attraction. that was pretty far from the truth. the only thing it was withing walking distance was the mccormick center and a bus stop.',not_happy
id48037,' all the action including the fancy pool the restaurants the bar the starbucks the concierge are in the main hotel. if you are bringing kids or want a lively scene you must get into the marina side. --- yards away is the bay side which is quiet. small pool small fitness room small gift shop small lobby no crowds. i personally liked being able to work out or swim by myself but it is a matter of personal preference. (and it is not that big of a deal to walk to the main hotel esp. in san diego weather.) the food in quinn is the hotel bar and pub was outstanding.',happy
id48038,' i forgot to mention some azing staff at solamar when i wrote my review last night. james brought our luggage up to our room when we arrived monday may --. he spent time with us giving us suggestions as to what we should while in san diego and where to head to if we rented a car! in jsix we have had outstanding waitstaff. thanks to kristen josie and jamie who ensured that our meals and service were memorable! we should mention that jsix has --- price wine on wednesday nights. what a deal! we had a bottle of deutz blanc de blanc champagne!! what a bargain plus we recd --% off our bill because we had had breakfast in the restaurant that morning! all in all - amazing food delicious wine and outstanding service. we have no hesitation in recommending jsix as a dining venue for a romantic dinner (plus breakfasts are delicious!) the only thing we would mention is that it is a touch noisy so ask for a - semi-circle booth or a - person booth. enjoy and thanks hotel solamar!',happy
id48039,' united flight was canceled so we elected to crash at the courtyard. good fitness center clean well-appointed rooms. in room coffee is of poor quality but they do serve starbucks. front desk has a selection of snacks but you may have to wait for the front desk attendant to purchase your snacks if there is a line at the front desk this could take some time. airport shuttle runs every fifteen minutes.',happy
id48040,' i stayed here for - nights in sept. ----. i have stayed in several hotels around indianapolis in the $--- to $--- - night price range in the past that are not as nice and clean as this hotel is. it is only an eight to ten minute drive to the center of downtown. the room was clean and in order just like the pictures on trip advisor. the breakfast bar wasnt much but for the price you can not complain. oh and the front desk clerk brought me a free - topping pizza from the resturant next door.i saw an advertisement for a free pizza with all stays and just asked about it. it only took -- min. to get the pizza after i ordered it. i would stay here again.',happy
id48041,' great value for money (at least at current rates). as first-time new york visitors we were initially a little concerned about the location but several subway lines are within a few minutes walk. the informal check-in is a welcome innovation as are the host of little extras (free soft drinks and snacks from the minibar fresh coffee and tea served in the lobby hour wine...). the rooms are large (esp. when you consider the location) with tasteful modern design and generously sized and appointed bathrooms. stayed - nights and would definitely return.',happy
id48042,' if youre thinking of staying at this hotel- dont. our family travels quite often and we usually try to stay at a holiday inn or holiday inn express. however this stay at this hotel has changed my mind. from the many broken things in the room ( the lights the air conditioner the wet carpet etc) to the complete lack of air conditioning for our entire stay in the dining area to the pool closing at - pm and having a guard there to watch us while we were there but no lifeguard to help us if we needed them to the internet only working --% of the the time to everything being closed off to the guests after breakfast this place was atrocious!!! here is the worst part- when we spoke to the gm- she only made excuses no corrections. i am so dissappointed with this stay. i wouldnt stay here again if you paid me (which says a lot in these those economic times).',not_happy
id48043,' this is an above average hotel - a typical holiday inn express but better than most. the location is great and very close to the space needle and downtown. getting here is easy and id stay again next time i visit. the staff were friendly and made my stay more enjoyable.',happy
id48044,' i booked through hotwire and would have to say that this hotel exceeded all my expectations. it was clean spacious and staff were very helpful.',happy
id48045,' stayed - nights at the sofitel new york -- august ---- onward . chose the hotel based on the reviews on this website and we were not wrong to do so . the service was first class in terms of concierge front desk room service & chamber maids . we did not use the gaby restaurant electing to take breakfast at the red flame £-- for - including tip & eating out in the evening. the location is superb with times square central station -th avenue all within a -- minute walk truly remarkable . the rooms were of a good size by new york standards very clean the bathroom was luxurious and the beds were very comfortable ( perhaps a little too soft for some ).the gym was adequate. a noisy-leaking air conditioning unit in my daughters` room was fixed promptly. i certainly felt confident that any issue would have been dealt with efficiently and willingly - this had not been my previous experience at the radisson lexington though you do perhaps get what you pay for . five nights in a standard room was mine for £---. i would not hesitate to stay here again .',happy
id48046,' on coming to new york the fitzpatrick hotel was a must for me. it was my first time in new york so didnt know what to expect. the hotel was fantastic. right next to the empire state building. a short walk to times square and fifth avenue. it has all the elements to make your stay a great one. breakfast was always great and plentiful!! food overall in the wheeltapper restaurant was good especially their apple cobbler pie. rooms were spacious and decorated very well. the staff could not help us enough even recommending some of their favoutite restaurants for us to try. nothing was ever a problem here and i would be back in an instant. we stayed for - nights and enjoyed every second. also i left some clothes in the wardrobe after we had departed and housekeeping sent them to me in ireland within - days of my return... what more could you ask for!!',happy
id48047,' for an airport hotel (literally on airport grounds - nothing but airport buildings around) it is pretty good but that is to be expected of a hyatt. excellent locale though: water taxi to downtown boston is right behind hotel so one can avoid traffic by hopping very inexpensive water taxi directly to downtown. rooms are nice and if you get one with view of harbor very nice at night with very large windows...',happy
id48048,' the magic castle was presumably an apartment block in a former life. the rooms therefore are huge for a hotel - each is an apartment with lots of room to spread out and relax. our room had a separate kitchen dining and lounge. the furniture is all new but the apartment itself has had a marginal makeover. the kitchen and bathroom are both quite dated with original fittings but with fresh paint while the bed and sofa and linen is all very nice and modern. the hotel staff could not be more helpful; lots of friendly advice. and of course there are the perks - free drinks and snacks and dvds. free parking was also a welcome perk to us as we had been stung with excessive parking fees in other us cities. the central pool area is also nice enough with tables and chairs and umbrellas for lounging around. there is a quaint internet computer hiding in a ---- is space invaders style cabinet which costs about $- per hour. you cant beat the location as you can walk easily to nearby hollywood boulevarde and the reception staff will organise for all the tours to pick you up from the hotel. people might be surprised to see it is rated as no.- when the decor and fittings are quite old but if the rating is on excellent value for money and location then it is warranted. we would expect that for family groups it would be considered even greater value as you could make your own food in the room and relax around the pool with the few drinks and snacks.',happy
id48049,' the entrance to the hotel is spacious. there were conventions going on but check in was still within minutes. our room was adequate comfortable bed (very important to us). we changed and headed down to get a snack. although the restaurant was closed preparing for dinner the bar tender hailed us over and advised he could get us food! we quickly received a very large chicken quesadilla and couldnt finish it all! only down side of this hotel is that they built it right on the freeway so if you have a back room you will hear traffic noise. overall experience was great. staff was friendly we were greeted several times.',happy
id48050,' this is the third time ive stayed at the hotel monaco the first time for pleasure. chose this for a weekend girlfriend getaway. the hotel monaco is an expensive hotel. we got a aaa discount and the bill for two nights including taxes was about $---. it was fine for us because we were splitting the bill but obviously it is not for those on a budget. the good things: cute funky decor that is well kept-up---not a bit worn. i love the hotel monaco for their originality. they will give you a pet gold fish if you like will accommodate your dog and will even help you find a place for doggy day care if you need to be at work during the day! what else? great location. it is easy to arrive on public transport from the airport (i took the train in from midway airport and walked no more than one block). once there you can walk to more touristy things or take the l. i really love the location. it is close to the art museum the magnif mile and the theatre. we took the l to the second city theatre (the etc stage) and walked everywhere else. our room had a view of the river and fantastic funky window seats with big pillows. so much fun for window gazing. oh and free wireless. loved it. we looked at other cool boutique hotels and found that the hotel monaco had the largest rooms (vs. the burnham which has rooms about half the size--be sure to ask they can tell you in square feet how big the room is) or the best location (vs. hotel indigo). all were in the same price range (ie expensive). the downside: the price. it is not cheap. if you are on business go for it! youll love it. if you are splitting the cost it is a good splurge. the only other thing id warn about is the concierge service. we got a terrible recommendation for a restaurant...i mean this was one of the worst restaurants ive been to anywhere. this has happened twice while staying at the monaco so i am not sure what motivates their recommendations or whether they just arent that good at this. too bad because chicago has terrific restaurants. so word to the wise for true foodies: do your own research on restaurants so that you are not disappointed.',happy
id48051,' we stayed here for - nights and loved every minute of it!! the hotel is central to everything and is really really clean with maids on duty every day. i would defo recommend this hotel.',happy
id48052,' we just returned from a - night girl is weekend in nyc and were able to get the hotel for $----night ($--- w-tax) through priceline. we checked in very late on thursday night and had no problem getting a room with - beds. we were on the --th floor facing south and could see the river through the buildings to our west. the room was great plenty of towels and space for - shopping fiends. the --th floor was great as you could catch one of two groups of elevators and never have to wait. the ice-machine was full and right by the service area so if you needed more soap-towels you could have picked them up yourself too. the only negatives were no coffee the first morning (we called they brought it promptly and called back to make sure we had it) then no coffee set-ups the next day. after that we left a note and had plenty. we were also charged for a lint roller on our bill (only charge since we had pre-paid) and when i went downstairs the last morning they immediately took it off even saying we dont offer lint rollers (so why was it on there?). not a big deal but for $-.-- + tax worth getting taken off. the concierge desk was wonderful. we asked for a casual close-by japanese place the first night as our feet were completely worn out. the man there guided us to one less than - blocks away that was absolutely fabulous. we also found a liquor store a breakfast spot and a restaurant in chinatown through them - very with all of their recommendations! if you go soon and are looking for a show we highly recommend the pajama game with harry connick jr. not hotel related but a definite see!',happy
id48053,' my husband and i had never been to los angeles before and we were just getting away for the weekend and wanted something close to the airport and inexpensive. this was a great place to stay for a quick visit. the price was reasonable it had continental breakfast and a good sized pool. it wasnt as clean as it could have been and the parking was inconveniant but overall a good experience.',not_happy
id48054,' ill start off by saying i never write reviews. my short stay at this hotel prompted me to warn other travelers about the worst customer service ive ever experienced. i had the misfortune of having to interact with a little ray of sunshine at the front desk named mario upon my arrival at the hotel. he cancelled our reservation and refused to explain why. after what seemed like hours of trying to calmly reason with both mario and his discourteous manager steven we finally resolved the issue. strike -. on our -nd night one of our rooms was kicked out in the middle of the night because the security guard was upset at other hotel guests and took out his frustration on a group of girls who were simply getting ready to go to bed. when we tried to explain that they were wrong in evicting us we were met with rude disparaging attitude. they charged us for the extra night that we didnt stay and upon our checkout the manager treated us in the most insulting way. ive dealt with a lot of rude people throughout my life but the manager and his front desk minions take the cake. they severely lack conflict resolution skills. strike -. strike - comes from a variety of other reasons including but not limited to: - housekeeping completely skipped our room for - out of - of the days. - employees were taking pictures of hotel patrons with their cell phones throughout the weekend - i dont know about you but i consider that a serious invasion of privacy. - we had issues with the plumbing in our room and had to call guest services - times until somebody did anything about it. the one and only positive thing about the hotel was the burger restaurant attached to it. but that is nowhere near enough of a reason to make me think twice about staying here again. long story short this place is terrible. if youre planning on staying at hotel circle there are at least -- other hotels to choose from. i promise you the worst of those other options is nowhere near as bad as days hotel.',not_happy
id48055,' stayed here for - night so possibly did not get to see the best of it. great location for the money with streetcars passing right outside. the room was comfortable and for my - night in sf during which i had an early client dinner and then needed a decent nights sleep this was just fine. the view was disappointing but had i stayed for longer i would have asked to be moved. all in all a fairly safe good value option just not particularly glamourous.',not_happy
id48056,' this hotel has been recently refurbished and they did a very good job. it is in a great location for exploring seattle - close to the space needle and pike place market. lots of good restaurants nearby and great shopping - all within walking distance from the hotel. the staff were friendly and helpful but we had to phone to have our room cleaned and made up every day (except the day we were checking out!) .my only complaint is why these hotels have to charge for internet and wi-fi when lesser hotels include it. you could get free wi-fi in the lobby but it wasnt that great. overall we enjoyed our stay at this westin.',happy
id48057,' my husband and i stayed here in may ----. it was perfectly located for our needs. we mainly walked everywhere we were going around fisherman is wharf and north beach and also used the bus stop located right in front of the hotel and hoped on the cable cars located nearby. the hotel itself is nice and attractive. the people are friendly. we didnt take advantage of it but every evening they have a wine reception in the lobby. dont forget you can ask the front desk for an umbrella if it is raining! the room was larger than i expected with one entire wall containing a mirror. this did steam up quite a bit when we took our showers but it wasnt an issue. the bed was comfortable and we had plenty of space for luggage and lounging around the room. if i had to note an area of improvement the housekeeping staff could have been better. the trash was taken out and bed was made which was all we really needed but dont go in expecting much more. we dined at the hotel restaurant once for breakfast. the food was good but we felt overpriced. a lot of people dont like the fisherman is wharf area and think it is too touristy. that did not bother us. the area and hotel suited us perfectly for what we were looking for and i would recommend it to others.',happy
id48058,' their website is completely misleading. it is in a very unappealing part of town surrounded by fast food restaurants frat houses and not much else. there is no lobby to speak of. the staff is awful. people walked into our room without knocking or apology. our room was not ready when we checked in at noon. it was still not ready at - pm after they made a point that check in time was - pm and we should come back. only problem is that it is such a horrible part of town there was no where to go. this is one of the worst hotels experiences we have had. be warned.',not_happy
id48059,' we recently stayed at this hotel while attending a baseball game in baltimore. the staff was friendly and helpful and the continental breakfast was adequate. cleanliness was an issue. there were cobwebs & mildew on the ceilings. the fridge was rusted. this was definitely not up to best western standards',not_happy
id48060,' i try to stay at the james every time i happen to be in chicago. there are other good choices in town but nobody has what the james offers: superior service - aka class meets efficiency - metropolitan design and comfort with an attention to details i found only at the w in seoul and what always plays a role meaning a convenient location ... then they get to you with small unexpected touches that make the difference ie: i was about to take off and drive north it was a hot july day...one of the staff members handed me a bottle of water. a small gesture. unexpected and appreciated. the management and the staff understand what we expect and more importantly what we need. and they consistenly execute against that.',happy
id48061,' the m street hotel is a good central well-looked after hotel. the hotel building from the outside is not much to look at but internally it is clean & well-appointed with a shiny marble lobby and wide corridoors. the door and reception staff were very helpful and friendly and we were booked in and in our room in a very short time. the hotel is very close to - metro stations (we pulled our cases to-from each of them with ease). georgetown and dupont circle are within easy walking distance and the mall is only ----- minutes walk away. we managed to get around (even in -- degree heat) on foot throughout our stay - ok so union station was a bit far in the heat but it was worth it - you could spend a full day there (shopping eating entertainment etc). we were there on memorial day which was great because there were so many war vets (wwii korean vietnam) visiting who had amazing stories to tell. our guest room was a good size and very clean as was the bathroom. there were lots of interesting touches to the room : ergonomic desk chair electronic bathroom scales lit make-up- shaving mirror music on entry daily newspaper good coffee and bathroom toiletries. there was only a small window in the room which overlooked various buildings - that and the dark furniture did give the room a rather gloomy appearance. the king-sized bed was very comfortable. the shower worked well. our only moan was the noisy air-conditioning - opening the window instead did not help because there was an even louder constant hum outside. also the sound-proofing was not very efficient with the sound of other doors opening-closing and the next rooms loo flushing. we booked through hotwire and paid $----night which we thought was excellent value. we did not use the hotel restaurant as there were so many dining options close to the hotel.',happy
id48062,' this hotel is chic and enjoyable. there is a beautiful chandelier hanging in the lobby and the hotel itself is a work of art. our hotel room was comfortable and clean. the bed was wonderful and the linens were nice. the location isnt great and the view leaves a little to be desired-- at least from our room. youll have to drive a little ways to get to anywhere worth going. medieval times is right next door which was fun. the roof top pool was a neat feature but you couldnt really see either downtown or the sunset. we only stayed for a night but it was very enjoyable. we had no problems and would stay here again. free wi-fi and breakfast would be a nice addition to this hotel is features.',happy
id48063,' im gold status on marriott and we landed very late at night and we waited for an hour for the every -- minute hotel shuttle...we called the hotel - times and they kept saying they would be there in -- minutes....my two boys - and -- and i were not happy. this has happened to us before at this hotel.....next time in december we are looking at another alternative to this marriott at the airport. plus they are not even posted on the display board for hotels at the hotel shuttle area so i was forced to call --- in a bad cell phone area....give me a break...why are they not posted like all the other hotels with the red hotel phone....next!',not_happy
id48064,' this hotel is in a great location but all the streets around it are somewhat small and alley-like. it took us a while to find the entrance from the t (subway) station. once you figure out where the entrance is though the hotel is great (it is probably easier to find if driving). all of the staff are incredibly friendly and helpful. one of the concierge staff members a boston irishman named mike was fabulous. the room was clean and comfortable. the very bottom floor of the hotel was a slight bit outdated but the rest of the hotel looked very new and nice. they were doing construction in the lobby but the parts i saw looked good. location is great. there is a t (subway) station nearby but the hotel is also within walking distance to downtown crossing boston common and newbury st. there is even an inside hallway that you can take to macy is and downtown crossing (shopping). while this is not too important in april (when we went) it is something that would be very useful in the winter months. overall a great place worth the price.',happy
id48065,' stayed three nights at carlyle suites hotel. everything was great. from the minute we walked in to the lobby we felt welcome. the room ( --- - a “grand suites with sleeper sofa” room) was perfect for the four of us (my wife and i and our twins). there was a little kitchen in the room (great when you travel with kids) and a pretty large fridge (compared to normal hotels). the neighborhood (close to dupont circle) is really cozy and only a walk away from all the important tourist-sites. there are plenty of cafes restaurants and supermarkets nearby. there is a wholefoods store just a couple of blocks away. next time i visit dc – no matter if it’s for business or pleasure – i (or we) will most definitely stay at carlyle suites hotel. a special thanks to janice raub at the reservations office.',happy
id48066,' i have no complaints on this hotel. i had a family member at st. luke is episcopal for medical care. my family is from out of state and we were in houston for a week. this hotel fulfilled every possibile need we had. the rooms were very clean the staff was extremely kind and helpful. the location was close to the hospital we were in walking distance about a five to ten minute walk from the hospital. there is a laundry room(we had to wash while we were there) a business center with computers copier and i believe even a fax machine a couple of restaurants stores pharmacys shuttle and small gift shop. the food was delicious at driscoll is. i have stayed in many hotels and found the prices here very fair most especially for what we got. the beds were comfortable with down comforters and down? or feather pillows. the convenience comfort and quality was just what we needed for frequent trips back and forth to the hospital. i would highly recommend this hotel.',happy
id48067,' we booked the doubletree for three nights while meeting up with friends in chicago. the hotel location is excellent and very close to restaurants shopping and the cta. our room contained two doubles had the normal amount of space and a good flat screen tv. the condition of the room was generally good although the shower fixtures were a bit wobbly and the tub a tad worn. overall the condition was above average and perfectly good for a place to rest your head. it was also generally quiet in terms of traffic and other rooms although it had the typical noisy ac unit. we did not try the restaurant but the einstein bagel shop on the ground floor was very handy as is the nearby west egg cafe. the front desk was very helpful and getting help with a cab was no problem. we would certainly go back.',happy
id48068,' this is an ideal spot for tourists on a budget. conveniently located near some tourists attractions (empire state building) shops and a subway about a block or - away. dont expect it to be the most luxurious stay youll ever have - but it is more than enough for those who will be sightseeing all day in any case and only need a bed to crash when the feet cant walk anymore...',not_happy
id48069,' my wife and i spent one night at the westin boston waterfront last week. we checked in at the starwood special guest counter and were cheerfully greeted by representative anna. i reminded anna that i had called the night before to request an upgraded room. even though she had no record of my request she quickly said youre in luck one just opened up. with a pleasant smile she quickly punched out our two keys and sent us on our way to the --th floor where we had a beautiful waterfron view. we were too tired to eat after the long flight from san diego so we ordered room service. we had what was probably the best boston clam chowder ever (a bit of a bacon flavor) and a giant sirloin burger. after a refreshing night in the heavenly bed we headed for the in-house starbucks and tasted the morning is delicious oatmeal and coffee. this was very reasonably priced compared to the room service breakfast that the hotel promoted highly. after business we walked to the transit terminal and caught the $-.-- charlie ticket one way silver line bus for an easy one half hour trip to boston logan terminal b american airlines. we had received a copy of our folio under the door during the night so it was not necessary to check out at the front desk. all in all we were excetionally pleased with the westin and will certainly stay there again when the need arises. the only very minor flaw regarding the hotel is the walking distance to the entertainment and business areas of boston. on the other hand if one has business or is attending a conference at the convention center the hotel is the most conveniently located hotel to this venue.',happy
id48070,' just returned home after a three night stay at the sofitel. i got a great rate on hotwire and especially for this price the hotel was wonderful. i was on a low floor in queen bed room-- but i never mind a low floor in the rear of a building in new york because there was zero street noise. the room was completely silent except for the loud closing of other doors nearby (the one design flaw). the room was nicely furnished and all amenities were top notch-- frette linens towels and robe. loccitane shampoo etc. bed was supremely comfortable. and the bathroom was quite nice-- rain shower and separate bath. no coffee maker in the room but i got one when i requested it. small but well-equipped gym. the location was perfect for this business trip and i would definitely return. ive stayed at multiple hotels in midtown and this is one of my favorites (along with the omni berkshire).',happy
id48071,' had a great two night stay at the doubletree. the location is perfect the bed was so comfortable and my room was super clean. very and would stay here again.',happy
id48072,' the best thing about this hotel is the location. it has a back door on to fisherman is wharf (go past the pool). the room was large by european standards. we had a room overlooking the street rather than the bay. the room had a giant picture of the golden gate bridge. the room was clean and well maintained. the check in was very quick which was especially welcome after a long haul flight from the uk. the business centre had internet at $- for -- mins and --c for every minute after that. the hotel had wifi which others told me worked ok. i cant really find anything bad to say about the place. i would recommend it to friends. since it was booked has part of a package i dont know if you pay a premium for the location compared to other similar hotels in sf. the holiday inn nearby maybe cheaper and is very close to fisherman is wharf so maybe worth considering if cheaper than the radisson. i would definitely stay here again when visiting sf.',happy
id48073,' i booked this hotel through priceline at a rate of $---night (sat. - tuesday). hoping that i would get a hotel on the riverwalk through priceline i was initially hesitant that it wasnt directly on the riverwalk. it didnt matter though! just a few minutes to walk to the riverwalk and the personnel at the marriott plaza made sure we enjoyed every minute of our stay...even for a cheap priceline customer. several extraordinary steps this hotel took to make our stay special: -. upon checking in we asked if there was any sort of room upgrade we could have. the associate at the counter upgraded to a larger room (i dont think there are any suites at this hotel). when we got into our larger room (parking lot facing) we received a call and were told a courtyard room had just opened up and we could transfer to that room if desired. much better view! -. this was a surprise vacation for my wife and i and after i booked the priceline rate i called the hotel requesting a non-smoking king. they asked if there was any special occasion...i told them it was our anniversay so when we got into our room late the first night room service had delivered two desserts (chocolate covered strawberries and chocolate cake). -. personnel delivered our luggage to us immediately (as we requested) since our baggage was mishandled by the airline. -. my wife left her jacket in the original room we were placed in and we didnt realize it until we were at the airport on our way out of town. the hotel tracked the coat down within an hour and sent it to our home at no charge. -. everytime we left the hotel concierges were very helpful and friendly asking if we needed anything - directions taxi -. free use of internet in their business lounge. we couldnt have asked for a better experience at this hotel.',happy
id48074,' i stayed here on my boyfriend and i is anniversary and the experience was amazing. the service to the quality of the rooms was just everything imagined and more. i recommend!',happy
id48075,' stayed during very warm fall weather in ----. during the night the air conditioning quit working. i called the desk and --- hour later maintenance came up and fiddled with the equipment. he said he found the problem but it would take awhile to cool down. it never did. it was a miserable night; my wife and i could barely sleep due to the heat. i complained and we were switched to another room the next night. once again around -am the room heated up unbearably. i didn’t bother to call maintenance as it became apparent to me that the problem was not in just one room. if not for the cross ventilation of the two windows in our new room we would have had another miserable sleepless night. other than the air conditioning problem it was just a run of the mill overpriced hotel with a pretty lobby.',not_happy
id48076,' chic hotel in a great location just a few blocks from the mag mile. our room was small and we could hear the people in the room next door occasionally but i would expect this of any city hotel and it really didnt bother us. the room and bathroom very were clean. the staff were friendly and helpful. i got a great deal there through travelzoo which included breakfast at the hotel restaurant. i would definitely stay there again.',happy
id48077,' we stayed at the warwick melrose hotel for our --th anniversary. we had booked the suite deal . they let us check in early. we went to our suite and it was beautiful!!! the employees are all very nice! we went to the library and enjoyed a few cocktails before heading out for the evening. they had a driver leon or leo who took us to uptown and picked us up later in the evening. we were given chocolate covered strawberries and a bottle of bubbly with our suite deal . the strawberries were delicious!. i hope to go back some day when we are in dallas.',happy
id48078,' i am giving this hotel - stars which i rarely do. ive stayed here about -- times over the past - years. i recently stayed for - nights at the end of november. this hotel is centrally located to downtown los angeles and the staples convention center beverly hills and santa monica. the staff are knowledgeable and friendly the hotel is well staffed. very little wait time for anything. the reception guest services room service fitness-pool dining at the restaurant and bar and valet are all services i used. they responded immediately and with friendliness. the restaurant is very good; the bar is excellent serving terrific food and unique drinks in a lovely yet calm atmosphere. the pool is divine. they open the pool at - am. this was important to me due to my meetings. it is very tranquil and has a spacious area with alcove. dont hesitate to try it.',happy
id48079,' we stayed here the night before our flight out of philadelphia. it was a descent hotel for this purpose. it was clean enough and served it is purpose. they let you leave your car there while you are on your trip instead of driving it to the airport they provide free shuttle service to and from the airport. they do charge $-.-- per day but it is cheaper than what the airport charges. the only drawback with that is they give you a number to call when you return from your trip and it is to the shuttle driver and his phone sucks so he can hardly hear you. we called and told him where we were waiting and he drove right past us. he never came back we had to call him again and waited another -- minutes. a crappy ending to a wonderful trip. the second number listed on the card they give you is to the hotel operator..i would suggest using that number to call for your ride instead. next time we will. i would stay here again if we have another early morning flight. there is a ruby tuesday within walking distance that was convenient. the hotel has a free continental breakfast with bagels cereal juice coffee and pastries and such. it was just ok.',happy
id48080,' we stayed three evenings at the quality inn & suites - it is very close to the space needle - you can walk to the needle within -- minutes. and if youre really enthusiastic you can walk to the pike place market. took the monorail to the bus and link train connections at westlake mall which made traveling around seattle very easy. the only drawback was the hotel - the rooms are very small (especially two people who are staying three nights) but the hotel staff accommodated us by giving us a larger room. the breakfast was good - both hot and cold offerings.',not_happy
id48081,' dont expect customer service or even manners at the roosevelt. there is a new scene at the pool-bar. sure there may be some celebrities but you wont see them - hotel guests are not allowed in. i found out that the hotel pool is usually closed to guests because of private parties or the exclusive bar. theyre not even nice about it. we were treated as if we were a bother and told to move on. the rooms werent even that nice. i checked out early and will not return.',not_happy
id48082,' just returned from a - night stay at the park central. we were a little concerned after reading the reviews about the hotel but can honestly say that this hotel was fine. it is in a great location within walking distance to central park and times square and the bus stops right outside the hotel. the decor was a bit dull but bedding and bathroom was very clean. the staff also seemed very friendly and helpful. the cost of this hotel was very reasonable and for the price we couldnt have really asked for more. would definately recommend this hotel for its location and would not worry about saying there again.',not_happy
id48083,' i stayed at this property during the american academy of orthopedic surgeons. i made the reservation well in advance. when i arrived they stuck me in a conference room with a murphy bed because they were overbooked. a tv had been rolled in on a stand and a little circular table placed in the middle of the floor to serve as a desk. their compensation for this inconvenience was half off the nightly rate. they should have given me the room for free! i spoke with the manager who did not even apologize and would offer nothing more not even a free meal or a discount the next time i stayed there. it was a horrible experience. i pointed out to the manager that my firm held a conference there just months before and had used the conference facilities as well as several hotel rooms. still nothing. it was like he wanted to say ---- you without actually saying it.',not_happy
id48084,' we reserved this hotel online based on the hyde park location. it is in a neighborhood of beautiful high rise buildings next to the lake. however the facility is in terrible condition the paint is peeling the carpet is dirty and smells it has outdated decoration and stained-peeling wallpaper. after one night we checked out and moved to the chicago south loop hotel. what a relief to be out of there! i cannot believe that a respected well known hotel chain like ramada would permit a hotel to be operated in that condition. we saw a piece of wallpaper peeled back next to an elevator and there was a hole all the way through! security? at night they station two armed guards in the lobby! do yourself a favor and pass on this place...',not_happy
id48085,' we had a two night stay in this hotel. it was excellent. stayed on the --th floor and the view was amazing - floor to ceiling window. room was very big and bed very comfortable. great lifts in this hotel. you key in your floor number and display board indicated which lieft to take. i think they only go to three floors each time. there are a huge bank of lifts all on a central column. it is like something from a science fiction film - amazing! all staff very friendly and helpful. great central location for a new york stay as you are in the centre of everything. would definitely recommend this hotel and would stay again.',happy
id48086,' stayed almost a week and was definitely comfortable. great service.',happy
id48087,' the hotel is in a great area of san francisco. near the bart and the trolley. youre in the middle of the shopping district. the room was very small but nice. perfect for a couple. a family would not do well here. the toiletries were great. the negative part of this room was that we were next to an apartment with someone playing the drums. he would start up every night. we told the hotel about the noise but there wasnt anything they could do. if you stay here be prepared for city noises throughout the night.',happy
id48088,' going to a play in the evening we decided to spend the night on the city around times square. looking online and for whatever reason (money) we stayed here. for the money and location it is ok. the check-in was uncomplicated and efficient. the room although small was clean with a european flair. the bathroom was a little bigger than a bathroom on a cruise ship. the sink was metal like in a prison cell (on television of course). the wakeup call was exactly on time. checkout was easy. overall for our purpose it worked well.',happy
id48089,' this hotel does what it is supposed to do: i.e. provide you with comfortable and well located accommodation for business travel. the rooms and especially the bathrooms are quite small by american standards. it has an excellent business centre in the main lobby which provides for free internet access and even (small amounts) of printing.',not_happy
id48090,' on the outside this hotel is amazing with its gorgeous views of the river nice location just a touch off michigan looming towers that beckon you... the lobby continues to enchant you with its lovely decor - even as youre standing there checking in you anticipate a great room. after all this hotel seems to have lots to boast about. and so many locals seem to use it for their grand events and meetings. wouldnt you also then expect a wonderful room? the first set of rooms we were given were completely unsatisfactory. one hadnt even been cleaned yet - dirty towels still on the floor unmade beds. the other was worst - although we were on a non-smoking floor the room reeked like someone had just finished smoking a pack that day. our second set of rooms were fine. nothing impressive. nothing to make us want to return. the beds were uncomfortable the pillows flatter than anything weve ever had in a chicago hotel. weve stayed at some very nice hotels in chicago with rooms worth bragging about. i cant say that the sheraton would be a place i would like to try again. overall our experience at this hotel was less gratifying that i expect from the sheraton or from a --star hotel in chicago. but this is the risk we take with hotwire. so for the price we received for this particular weekend near the mile and the pier it was good enough for us.',not_happy
id48091,' i had a very good time at this hotel but im from arizona and live in phoenix so i wasnt as surprised as out of towners might be at things that some might see as flaws and that others might find charming or a comforting reminder of az is --s seediness. the room was just fine a top floor junior suite that was clean and well appointed. it had two new beds a very nice large flat screen tv and hip furniture. the radio was set to some sort of in-house sound system that put out very cool music that was perfect for chilling in the room. i slept very well in the bed and didnt want to get out in the morning. fortunately the staff obliged my request for a late check out. the pool is very pretty with nice furniture poolside but i didnt spend much time in it. the lobby is fun with a nice sitting area to people watch a bar with good local beer on tap and the exceptionally good gallo blanco mexican restaurant. ive now been there twice and had excellent food both times. i recommend the chilaquiles and the bloody mary they serve. my only disappointment with the place was that the much vaunted rooftop bar was closed before its advertised closing time on a friday night no less.',happy
id48092,' we had a very comfortable room. the staff was friendly and efficient. weve stayed here before and will again.',happy
id48093,' this was a wonderful hotel. clean new bright with excellent location. valet parking staff great; parking was secure (made us feel comfortable to leave our bikes in the truck). rooms were modern warm comfortable; bar microwave refrigerator; hdtv (awesome); large closet; high speed internet. and the beds!!!! the beds were wonderfully comfortable. clean fresh linens; everything was so inviting and warm. the front desk staff was friendly and welcoming. and the ancillary staff (the guy sprucing up the lobby coffee area etc)....was always friendly said hello and good morning. lobby coffee (complimentary) was wonderful. the afternoon cookies were a nice surprise. excellent location across from convention center. excellent value for the price. lobby very chic clean and tasteful.',happy
id48094,' went for new year is weekend and had a great experience. is this a small hotel with small rooms? yes. but the location price and friendly staff make it a fun place to stay. it has the feel of a european hotel with very personal service. the concern voiced in a previous review about interior noise was not an issue for us. however i have had the same problem in --star hotels so it is not unique to the chancellor. taken together this is a great little hotel that makes a visit to san francisco quite memorable and i cant wait to stay here again.',happy
id48095,' stay anywhere else in chicago and youll be making a mistake. pick a category and this hotel has it knocked. there was nothing to complain about. loved every minute of it. the room was outstanding and the service was even better. they are the best and treat everyone like a celebrity. way to go donald you rule.',happy
id48096,' i am sitting in my room watching tv right now. my husband and i booked a room here for two nights while visiting family for thanksgiving. we love boutique hotels with heart and character and are quite willing to overlook some shortcomings for interesting locations quirkiness and something fun and unique. this place has a lot going for it-great location fabulous coffee house amazing restaurant awesome rooftop bar cool lobby and an overall aesthetic that screams chicago hipster. the rooms are very small. we reserved a queen-king and our bed is a double and takes up the entire room. the furniture is flimsy and not likely to stand up to the hard use of numerous guests. most importantly it is not very clean. it is apparent that our bedspread and velvet pillow are not able to be cleaned between guests and have light stains on them. our sheets have stains on them as does the white shower curtain. the renovation is poor such as our doorframe has been painted over rather than replaced and it looks like it has been broken into many times. our night stands are cute but made of particle board and i am reluctant to put a drink on them. so enjoy it while it lasts but i think the place will be going downhill fast.',not_happy
id48097,' this was our -th visit to nyc and we have stayed in various hotels in different locations. cassa suites on--th was ideally situated for everything so close to times squarebroadway and fifth avenue.the staff could not have been more friendly and helpful and even greeted us by name most unusual for this city. it was my birthday whilst i was there and i was wished a birthday by everyone. rooms are that large but very few rooms in new york are but very clean and have everything you need. if you needed anything else the staff were only to oblige. will definitely stay here again. well done to all the staff. the sweetmans',happy
id48098,' top of the line for the sheraton brand. business atmosphere but rooms are spacious and upgraded. not much in the way of views but it is la so not a priority. the best part is the location with -- min to staples center and la live dining area it is ideal. easy and hassle-free stay. expect to pay $-- for valet parking overnight.',happy
id48099,' wonderful staff--everybody we met. perfect location. unfortunately they use extremely harsh cleaning products. on check in day they had just cleaned our rooms. they reeked of chemicals. i asked housekeeping to just replace towels for the remaining - nights & that is what happened for night -. that and the fact that they have sliding doors and balconies helped. night - they replaced all the bedding and that had also been given the harsh chemical treatment. i struggled the entire time with asthma rashes red eyes etc. id love to go again but the chemicals were horrible.',not_happy
id48100,' i have travelled a lot for work and stayed in several great hotels. the crosby street hotel is really fantastic. the attention to detail is rare. the maid even wrapped ever so perfectly the cord of my blow dryer cord for me ( which i hate doing and never have the patience to do well). the rooms are beautiful and are all individually designed. the staff are truly outstanding. food is fantastic!! its not cheapmbut worth the money (do not stay at the trump soho)',happy
id48101,' we had an amazing stay at the soho grand. i live in manhattan but surprised my girlfriend with a weekend at soho grand in order to propose. there are so many excellent hotels in nyc to choose from but we loved it. great location with lots of restaurants and shopping nearby. the hotel felt trendy and comfortable at the same time. the service was excellent from doorman and front desk to guest services and housekeeping. free wifi and excellent room service. also we took advantage of the weekend package offered on the website and received an excellent rate. will stay again and recommend it to my friends!',happy
id48102,' this hotel is a winner on location decor and the standard of furnishing and linen etc in the rooms what i feel prevents it from being a great hotel is the bar-restaurant areas which seem to have gone for style over function everything looks good but fails on the relaxing comfort we required. we were also disappointed with the standard of customer service which was delivered like a stage whisper look at us giving you great service when the reality was that no-one was really that interested in the guest or resolving any problems that arose. this was our first time in the us so our expectations on service were high but from our arrival at jfk where us residents went through security in approx - hour and visitors queued for - hours to every contact we had with staff be they in bars restaurants or taxis we felt that genuine interest in the customer and ensuring they had a good experience was sadly lacking. would i stay at the.muse again probably not if we visit ny again we will try to find somewhere that concentrates more on a genuine welcome and less on boutique chic.',happy
id48103,' i held a bachelorette party here for -- women. we had - suites with rollaways. pluses: -) wine reception in the lobby in the evenings -) luxurious bedding -) spacious suites -) very attentive service -) sazerac is a great restaurant for drinks minuses: -) the suites imho were overpriced for what they were. still a lovely place to stay but get your credit card ready. -) no pool! why no rooftop pool?? -) the new refurbishment makes it a lot less colorful and distinctive than its previous design.',happy
id48104,' i have stayed at this super - twice in the last month. i have always found the staff to be cheerful and helpful and the manager millie to help me in any way possible he can. my last trip he knew i was very tired and he made sure i had a very quiet room in which to rest.. i plan to stay again with them because i have been traveling to austin a lot lately.',happy
id48105,' overall this property is fairly well run. the free breakfast in the morning is adequate and the conceirge is very helpful. rooms are what you would expect at an embassy suites. we did have one issue with the front desk. someone in our party needed an item laundered. the front desk person told her it was $-- and proceeded to take a $-- bill from her. the next day when checking out the $-- was not credited to the account it seems that someone procured themselves a $-- tip. to be sure we should have gotten a receipt nonetheless dishonesty was at work here. the folks at the front desk the following day were apologetic but there was nothing that they could do. the person in our party had not gotten a name and we were in a rush to catch a plane. that aside i have no other critiques of the hotel however i would probably try the hyatt across the street next time. it looked very nice.',not_happy
id48106,' i stayed in this hotel for - days with my boyfriend in march this year. hotel was a bit pricey for what you get but thats new york. it was freezing at that time of the year and the heating broke down and took them quite a while to fix. the safe in our room also didnt work and they didnt do much to resolve it so we had to use a box in reception which was pretty inconvienient everytime you wanted to use it. the good points is the location we never used the subway walked alot which is the best way to see new york. the bed was really comfy slept very well and the breakfasts were good. didnt hear much noise at night. overall we had a really great trip but dont expect luxury. if you are looking for a cosy hotel with a good locaiton and are not too bothered about size of room etc stay here.',not_happy
id48107,' pretty amazing place with amazing staff here and nice rooms but the only thing is that whenever i stay with my family at least one person gets sick in my family for the last - years weve been coming and staying here either every summer or christmas and someones always gotten sick i do not know why but maybe its something thats in this hotel or something i dont know but heads up to people watch out just in case u get sick!!!!!',happy
id48108,' we went there as a small group of girls celebrating a special birthday. although we never planned to spend a lot of time in the hotel we did expect the rooms to be in the --st century with modern fixtures and fittings as well as the twin rooms we had booked and had confirmed. we did not expect to have to sleep on fold up sofabeds! coffee & tea making facilities would have been useful - yes there is room service but that can prove expensive. staff were rather out of their depth. in-house restaurant and cafe disappointing and expensive. on the plus side this was a great location. i get the feeling they reckon that because of the great location they dont have to bother with the finer details. a pity.',not_happy
id48109,' if looking for an affordable clean central place to stay. you found it! no frills though i did get a free health pass to work out at bally fitness across the street. otherwise it is non-offensive but not a standout.',not_happy
id48110,' my sister and i went to chicago on whim on the weekend just to get away from everyday life. we went to the cultural center asked for cheap places to stay in the heart of the city and this is one of the few options they gave us. we loved our stay here. it was simple cheap and right next to everything you would need to have fun in chicago. there was really nothing grand about it but it is really all you need. gives you a place to rest your head park your car and not have to worry about anything but having fun which is what we had came to do. thanks ohio motel for making our stay in chicago that much better! we will defiantly be back!',happy
id48111,' first we couldnt get to the place - the directions took us through a very sketchy alley which we quickly escaped as soon as possible. then with all the one way streets and no left turns etc. we ended up miles away from the place. when we finally got there they have valet parking (no onsite parking garage) and there was no place to park the car even for the valet. we ended up parking in a driveway which they were very quick to scold us about but we had no other option. they were not apologetic in any way. then the elevator was broken down so we had to use the freight elevator which was in a filthy hallway and the elevator itself was nasty. the room was actually pretty nice and clean but that is about it. we called down for our car -- minutes before we left our room as instructed but when we got down to the lobby -- minutes later they hadnt even called for our car yet. we waited outside next to another hotel patron who had already been waiting an hour for their car. when the valet delivered our car we commented on how busy he must be and he replied no not really. we had stayed here a few years ago and it was a wonderful experience. it must have changed hands since and has seriously deteriorated.',not_happy
id48112,' we stayed here over thanksgiving ----. we called ahead to make sure that dogs were allowed and got clearance to bring a dog that weighed over their --lb max. we were very about this. however once we got to the hotel there were many dogs that were over --lbs we probably saw at least -. not sure why i had to get special clearance given this but it does not matter as we were . also called ahead to request a pull-out sofa and a rollaway bed. also requested by phone and email a quiet room on a high floor with a wonderful view. when we checked in we were in a tiny room with no view on a low floor and no room whatsoever for a rollaway. when i called in advance of our stay rosie at the front desk told me that it would be no problem to accomodate both a rollaway and a pull-out sofa. so had to call front desk a few times once we got there spoke to emmie who was somewhat helpful and somewhat condescending and we were moved to a room that was about a hair bigger. no upgrades were offered even though i inquired about the executive suite advertised on the website and the governor is suite (empty) next door to us. emmie told me it would be $--- more a night to move next door to the bigger suite. i declined. our rate was to include both parking and a $-- dining voucher for each night. however when i looked at our paperwork i noticed we were being charged for parking. so down to the front desk i went. i showed emmie my confirmation email which clearly showed free parking and $-- dining certificate each night . she did not seem convinced as she said they get a list and that parking was not on the list . again i showed her the confirmation and she shrugged and said ok i guess ill give you free parking . interestingly a family moved into the governor is suite next door to us the one i inquired about and they told me that they had been upgraded for free. go figure. we are members of the select guest program which means we are supposed to receive turn-down service at night with free water. this did not happen either of the two nights. we also did not receive any housekeeping services the whole stay despite the fact that i called about it. good: location price rosie who i spoke to on the phone who works at the front desk --- restaurant miriam the doorman who was excellent and very friendly. all housekeepers that you ran into in the halls were very friendly. bathroom was nice but small. shampoo etc and towels all nice. bed reasonably comfy but not as nice as a heavenly bed or equivalents out there. mediocre: front desk staff and concierge staff during our stay. hot tub was not working b-c drain did not comply with state laws. rooms very small and dated. lack of housekeeping. corner suite too small for a family of - who needs a rollaway and has a dog. we also did not receive the omni kids backpacks which my kids saw other kids with. also the doors are very loud doors. they can only slam. not soft doors . every time a door closes in your hall it wakes you up. need quieter doors or more insulation. you can also hear every word people say in the halls - not a well insulated place! perfect location though. with a facelift this place would be very very nice.',happy
id48113,' i booked this hotel because the website said it is right next to the white house with great views . not true at all unless you want to go to the rooftop bar. there was a wedding going on there that night so we were kind of pushed aside to wait on everyone in the wedding party to board the elevators before we were aloud to go up to our room. we had a great view of the treasury department right outside our window. (that is what i really went to dc to see) the price of the room was a little more than we would usually spend but since the room supposidly had a great view of everything i booked it. very disappointed when we got there. not only that it was $--.-- to park at the hotel per day. anything and everything costs money. we had breakfast delievered to our room and it cost us $--.--. it was horrible. we only stayed there one night but it would have been cheaper to take a cruise than to stay here.',not_happy
id48114,' this is the -rd time ive stayed at this hotel and each time have found the accommodations and staff outstanding. super dog-friendly. convenient location (-- minutes from beach or town). great rates (especially on weekends) finally the main reason we stay here instead of oceanfront is we have so much money left over to eat awesome seafood!!!',happy
id48115,' the hilton garden inn chelsea is a decent place in a good location for most of the places that you would want to go in nyc. macys and the empire state building are a - minute walk away and you can get to rockefeller center and times square with a -- minute walk or a quick subway ride. union square soho chelsea and the east village are equally as easy to get to. the few blocks around the hotel dont have that many restaurants or nightlife but there are a few places around that are laid back just east of the hotel. the hotel is in the middle of a street with wholesale flower shops which is an interesting place to walk in the morning but shut down later in the day. the street is reasonably safe but a little on the dark side. there is also a bit of construction going on on the outside of the hotel at the moment. the rooms are a decent size for nyc actually enough room to walk around in. the walls are a bit thin as we heard the couple next door to us and a cranky - year old down the hall. we had the breakfast as part of our room rate which was standard breakfast buffet fare and they have kitchen staff there to make you an omlette or a fresh cooked waffle. we didnt like the coffee but otherwise everything was ok. dont try to drive a car here since parking is difficult and the street is very narrow. use taxis or public transportation if you can. we left our bags at the front desk for the day after we checked out and it was no problem retrieving them and getting to penn station for the train ride back to jfk.',happy
id48116,' conveniently located to alamo and riverwalk hotel staff attentive and fast to respond on any request. rooms are well appointed (even flat tv) eventhough the hotel is not something very new. now... here comes the big no no... $-- self parking is just unacceptable to me in a what is supposed to be a - star hotel it doesnt matter where the hell it is not for hotel guests. simply because of that (which i believe is a big factor) my rating dropped from - to -. recommended only if you are willing to pay $-- a day for self-parking.',not_happy
id48117,' this is a great hotel but i have to say that closing the hotel restaurant for dinner each night substantially reduces the value of this hotel in my view. i dont feel like walking around the city is financial district with business associates trying to find a quiet restaurant after a long and tedious working day. i was told by the hotel staff that i could eat in the bar but who in the heck wants to have a nice meal in the bar? at a hotel of this caliber and price i would expect full service. it is not and i will not go back.',not_happy
id48118,' went for this hotel as it was right near the amtrak station you can literally walk from the station to the hotel although it is a little difficult to see and get to. just ask if you are stuck but dont waste money on a cab! the hotel itself was ok. the room was clean and tidy. for some reason we had a disabled suite so the shower was always leaking onto the bathroom floor and we had to laydown towels on a regular basis to keep out feet dry. but the room was good. not a lot of noise going on so a good nights sleep had each night. no complaints about the room although this place was a little expensive. there was also a rooftop pool which was the coldest pool i have ever swam in! literally freezing.. nice pool area though and if the water was warm would have been fantastic. nice views from the roof of the surrounding buildings. the main issue was that there was nothing to do really immediately at the hotel. you can walk down st canal st about -- minutes and you hit some shops and supermarkets ideal for some shopping or food. there is a bus stop at union station so you can commute for - dollars to the main attractions that chicago has to offer. i would recommend spending a day at navy pier which is easy to get to by bus. overall i would only recommend this hotel if you want convenient access to the amtrak union station and are willing to get buses to see anything decent in chicago.',not_happy
id48119,' i am planning a stay at the end of june and booked for a group. sonya from in house reservations patiently helped me work out my very messy reservations. the mess was my fault not theirs. i had - people - rooms - reservations - different credit cards name changes on reservations. it was really a mess. sonya was so pleasant during this whole process never once showing any frustration at the extra work i was causing her. i was very grateful for her excellent customer service.',happy
id48120,' i stayed here with my daughter for - nights at the end of april. i was able to get an excellent aaa rate for ---.-- a night for a --double bedroom. when we arrived (around --:-- pm) we were promptly greeted by two wonderful front desk employees. we were given all the necessary information about the hotel including the fact that there was free coffee and juice ---hours a day and cookies available at -:-- pm. we were told where the breakfast room was and that breakfast was served from -:--am to --:-- am and also that there was ice machines on several floors as well as an excercise room on the ground floor near the vending machines. we were able to check in early and as requested we received a room on an upper floor in a quiet area. we were very with our room. it was very cozy and really was adequate for the two of us! we loved the flat-screen t.v. which really saved on space. we had a nice desk a locker-room-type closet which was more than adequate along with a night stand alarm clock black-out drapes the window opened a little in case you need a little fresh air. individual heating-cooling system hair dryer coffee maker free local calls wonderful little liquid soaps shampoo conditioner and little extras like cotton balls q-tips shower caps etc.... the pillows were wonderful! the bed was so comfortable that i couldve slept in all day! not once did we awaken from horns or noisy neighbors. oh and in case i didnt mention it before the room was very clean! no nasties here! breakfast was wonderful! cereals milk juices yogurt bananas apples fruit compote muffins toast bagels and each day something hot such as eggs or meat etc.....this was such a huge plus! we ate a really big breakfast which held us over until around -pm which at that time we would eat a large meal for the day. once again as i said the front desk staff was so very helpful. they were ready to answer any questions or help you in any way that they could. they also had an area for early or late check-in in case your room was not ready or if you had a late flight. the only thing that i wish they had was a bigger sign out front it was a little hard to see. just look for the dunkin donuts right next door! i will stay here again!',happy
id48121,' we live just outside seattle but when my husband and i need a romantic get-away from the kids the sorrento is where we head. the rooms are fabulous the location an easy walk to the downtown area the food is top-notch and the staff are outstanding. without any prompting we found a bottle of wine and a selection of cheese crackers and fruit in our room when we arrived. we cannot recommend this hotel highly enough if you are looking for a small intimate quiet and romantic place to stay as opposed to the larger chains. wonderful!',happy
id48122,' the room we were given was quite large but had a very low ceiling. it is furnished modernly but looks a bit like a student is home. the room seemed renovated but they kept structures like the room entrance door and the bathroom facilities which looked cheap and made us feel as in a motel. the bathroom was very small. when turning on the tap the water would not drain away but fill the sink up. the toilet flush was very weak. then there was a constant noise coming out of the a-c opening even though it was completely turned off. this was very annoying at night. the next day i complained about it. later i found out myself by opening the bathroom ceiling that several water pipes passed behind the a-c opening which were running all the time. who could sleep with that noise? i helped myself by sticking newspaper on the outside so i could reduce the noise for the night. the hotel is located in the center between beverly hills and west hollywood which sounds great. but you will still need a car to go anywhere else than the road it is on. their valet parking is at $-- per day. i used it for the first day but wasnt charged upon checkout. ive used the parking which is at $- per day. the day of checkout the room cleaning entered the room at - am while we were still asleep. later at around -- am they knocked again. they should have known that we were leaving and they dont need to clean until after we have checked out. also the minibar wasnt filled up. because of all this i wasnt satisfied. i dont recommend this hotel.',not_happy
id48123,' my husband and i stayed at this hotel over -th of july weekend and we loved it. we booked a king room w- wetbar (a studio sutie that included wet bar mini-fridge and microwave). upon arrival we were greeted quickly and politely even though the lobby was full. the room was clean and orderly - looked just like the pictures on the hotel site. we were informed that complimentary breakfast was served on the -nd floor alone with other hotel amenities and that there were ear plugs available across from the elevator. i booked this hotel after reading several reviews on this site so we knew the hotel was near a very busy fire station. we were on the side of the hotel facing the fire house and it was indeed busy but it wasnt anything we couldnt tolerate. i only heard it go off -x one night and i didnt hear it over night any other times. if youre concerened about the noise level just ask for a room on the side of the building away from it. im glad we booked it despite the fire house. it is close to several great places to eat: ginos al is italian beef weber grill. also close to several public transit areas. we bought day passes and traveled the city by bus. there is a valet parking fee of ---night. i found that on par with other hotels in the area. you can also self park for a discounted rate of $---night right next to the hotel and about a block away. the lot right next to the hotel is small and fills up quickly. we found the valet service to be prompt and courteous they provide in and out service when you need it. we had breakfast and found it to have variety. you can make your own waffles (although it takes a while when busy b-c there is a line) there were sausage bagels yogurt oatmeal fruit cocktail cereal coffee and juice. all of which we thought were good choices for a complimentary breakfast. the breakfast staff was attentive refilling everything immediately as it ran out. overall i would stay again and again at this hotel. weve found our place for when we visit chicago.',happy
id48124,' so bad hvac room small etc etc that asked to be moved to w doesnt match brand awful do not stay here! i am a starwood preffered the worst experinence even for an hour until i moved to w.',not_happy
id48125,' we stayed in the chelsea star hotel for thanksgiving this year. it was perfect! i had booked a double room with shared bathroom but when we got there they had upgraded us to an ensuite bedroom...never gave a reason why so we didnt ask!:) it was really good value for money and in a perfect location. i would really recommend this hotel for the budget traveller.',happy
id48126,' what an amazing hotel! came for the cubs game on saturday. with all going on this past weekend we thought to stay overnight. most hotels where booked. i called the talbott and was able to book the last room. i had no idea what kind of room i was getting when we walked into our room our jaws dropped to the floor. i have never seen a room look so inviting! very close walk to shopping great places to eat (chill bar and tempo for breakfast) or just to walk around the city at night. the staff went above and beyond to get our luggage from the hotel we stayed at the night before! i cant wait to stay again!!',happy
id48127,' hotel is in an excellent location close to times square. our room on the --th floor was clean with a king size bed. there were no tea or coffee making facilities or mini bar. staff were friendly and efficient. good restaurants are nearby.',happy
id48128,' i checked in late night and manager and front desk was very friendly...but rooms are very old...not clean..i mean it is obvious that they tried to clean but furniture cannot be clean enough after a certain age and those were very old...rate was acceptable for nyc...',not_happy
id48129,' let is see where do i start? pros: close to sea world room was close to ice and elevators offers a free shuttle to sea world bell hops were friendly and helpful we were able to check in early pools were nice and the patio had big fire pits and a projection kids movie outside cons-issues-complaints: the air conditioner was malfunctioning! the lobby was hot the elevator was hot the hallway was hot our room was hot. it took us a few hours to figure it out and they did send the engineer up quickly to reset our a-c manually. when the unit did work it still took several hours to cool the room down. this happened again the next day so we came back from being at sea world all day to a hot room it took longer to have someone come up and reset it(the first time was a clog in the system the second time it was a part to be replaced). they at least gave us a free dinner the first night which im glad because there is no way i wouldve paid the full $--- price tag for our meal it just wasnt worth that. so on day one we finally got our kids to bed and tried to go to sleep but the shower head kept leaking-letting water pressure out every ---- minutes for -- minutes or so so that was annoying. my husband is room key worked but my first one never worked and when i got it re-keyed it worked a few times then stopped working again. our mini-fridge was ghetto too it is small to begin with but when you cant put a bottle of soda beside the freezer shelf b-c itll froze it solid and it froze solid a capri sun below it it is time for a new fridge. not to mention that the cabinet door under the bar sink was falling off of its bottom hinge. we had a great time in the kiddie pool area but the lights were off! the lights were all on for the regular pool and lap pool but not the kiddie pool and that was a little unsafe and very annoying. the last night my husband went down to get us some alcoholic drinks after we got the kids to bed. it took him like -- minutes b-c he said he had to get one drink made at the inside bar and the other one he had to go outside and around to the pool cabana bar to get the other one made. the drinks were overpriced and ive had strawberry daiquiris that tasted much better and sweeter than the one i paid $- for. the tv had very limited channels so there was practically nothing for our kids to watch we ended up using our ipad instead. the screen to the balcony was ripped too so we couldnt really even open the sliding door to help get some ventilation when the a-c wasnt working. and the top drawer of our dresser was sticking big time. overall we were unimpressed with the hilton. we drove from san antonio to dallas today and are staying at a different hotel of about the same price. it is luxurious and the room was nice and cool and the omni dallas is everything i was expecting from the hilton for the price we paid. im thinking itll be a cold day in (ahem) before i stay at any hilton hotel our - night stay was just riddled with problems. i was missing my pillow from home too down pillows look fluffy and that is about all they had going for them.',not_happy
id48130,' i just moved out of san francisco about a month ago and was attending an event there where we would be consuming alcohol so as a responsible adult decided to book a hotel for the evening. also thought this would be a treat... a night in the big city for us (now) suburbanites so i was looking forward to this. checked in early (admit that was my first mistake) and got given a smoking room with - beds as opposed to the non smoking king i requested. a surly check in clerk pointed out that as id booked on priceline they didnt know what i wanted (really???) i did manage to switch to a non smoking room later in the day when the aforementioned desk clerk was off and another one was on! even then though they offered it as a possibly non smoking room (they didnt seem to know if it was or was not and i had to go take a look for myself). the same surly clerk also informed me there would be a $-- charge for parking. i was horrified. especially when i discovered this was exactly the same rate as the general public pays for parking at the public garage. so no on site parking and no price break on it for guests of the hotel. frankly that stunk. my other beef was that in a - floor building which seemed very full of guests (judging by the number of people around at all times and the problems i had getting a non smoking room) there are - elevators only one of which was working. no signs indicated that only one was working but all the guests had figured it out and the front desk staff seemed unconcerned. no shower cap either provided in the bathroom!! :-) ill end on a positive note. the bed and bedding were very comfortable... i guess sheraton has made a big push in this area and it was very nice. also in spite of the hotel is busy location i felt theyd done a good job of noise reduction in the room as we were not bothered by street noise unduly.',not_happy
id48131,' access from i--- was quick and easy; each employee we encountered over a - night stay were extremely friendly and helpful! (when we went to leave car battery was dead and they even had jumper cables available at front desk!!!) room was clean comfortable and quiet; parking lot well lit coffee was good and hot and a good selection available for breakfast!',happy
id48132,' our one-night stay here was excellent. beautiful hotel great location very nice accomodations. would stay here again and again!',happy
id48133,' we stayed three nights total. the staff was very accomodating. our room had been remodeled and was a great value. we found the area very quiet at night. a great value. we traveled around california and on our last night out we booked again. we were even upgraded to a bungalow what a treat.',happy
id48134,' im generally were pleased with the quality and service at marriott hotels. im a marriott member. the san jose marriott is conveniently located the staff is very nice rooms are fine--wifi is ridiculous! we spent a week on the road never had a problem with accessibiity for our wifi connections (iphones and ipad). here we are in the middle of silicon valley across the street from the tech museum surrounded by internet companies and marriott feels the need to not only charge $--.-- per day (i might add that everywhere else we stayed it was free!) but they have a tech service in another country providing the service and support! we couldnt seem to connect although our devices said we were connected. i called the front desk and although the folks were very nice they couldnt help. i was transferred to their non-us based service center and they couldnt help me either! after --- an hour i gave up! they suggested i try the lobby! cmon marriott--it is hard to believe not one person in san jose was able to provide tech support! to their credit we werent charged and they apologized profusely even the manager seemed embarrassed. other than that--go visit the tech museum especially if you have kids as well as the fine art museum. lots of good restaurants too!',happy
id48135,' i paid about --- dollars which was the conference rate. the front desk person tried to cheat me into paying for the internet while our conference actually had a contract with the hotel to offer free internet to us. i found this out later after talking to the organizers and wanted my money back. some other conference attendees didnt know this and actually were cheated into paying for the internet -- too bad. the room is clean and nice convenient location. the room is not big and there is noise from streets. no free breakfast. the toilet had some flushing problem and kept flushing for a long time. the faucet for taking shower seems very old and hard to use.',not_happy
id48136,' the hotel monaco washington dc offers a prime location just across the street from the national portrait gallery and the verizon (f.k.a. mci) center. there are several good restaurants (jaleo zatinya and rosa mexicano to name three) and a bowling alley within a one block radius. - of the - metro lines are accessible at gallery place just across the street and the hotel is just - stops on the red line from union station. we had a very pleasant stay but the hotel tries a bit too hard to be boutique-y while overlooking important design elements. in the room the wardrobe television stereo and minibar are combined into one large furniture unit. the sliding doors on the unit make it impossible to retrieve clothing from the wardrobe and watch tv at the same time. this is a minor annoyance but when combined with the fact that stereo system is bright yellow display refuses to stop flashing it is something the hotel should address. a bigger concern is that some basement level rooms like ours face onto poste the hotel is restaurant - bar. the restaurant - bar plays music all day long. it is not too loud but it may bother some. finally the hotel has some problems with its card key access system. upon returning to the room during the middle of my stay the room key no longer worked. the issue was quickly resolved by the front desk staff.',not_happy
id48137,' stayed only one night but when your taxi driver tells you to be careful here....you have to wonder why. because there was no shuttle in the morning another taxi driver came to pick us up and he also wondered if everything went ok for us. i dont think he had wanted to pick us up but was relieved once he saw us. this is not a good area to stay in. the bed and bath were clean but really this is a bare minimum room. no closet to hang your coats no hair dryer looks like renovations were not completed half painted walls hastily made bed. night manager was helpful...no complaints there. but will not stay here again',not_happy
id48138,' the location and the price compared to the other hotels in the dc area is what made this my pick. the front desk was really helpful. i came back from a day of sightseeing with my girlfriend and we were both very tired. i went to the front desk asked for any recommendations for dinner that could be delivered and they gave me this great chinese food restaurant menu that delivered to my room. the breakfast was good. it came with eggs sausage waffle maker yogurt and many other amenities. the room was good for what we needed and i had a good experience at this comfort inn.',happy
id48139,' my wife and i spent two nights at the renaissance. the location was great. when you walk out the street level doors you are --- a block from the center of times square. the only negative we had about the hotel was that we could not get the room to cool down to a comfortable level. the most wonderful thing about staying at the renaissance was the concierge omar. he was outstanding. friendly insightful knowledgable professional everything a concierge should be. we are planning another trip to nyc in the near future and there is no question where we will stay. omar is hotel.',happy
id48140,' picked this up bidding priceline.com $-- worth about that.nice enough good beds food nearby.staff indifferent breakfast expensive but good food within walking distance although neighborhood was dodgy.everything except the bed seemed very old.ok for an overnite stop but needs much work to be once again ready for prime time.',not_happy
id48141,' i had the pleasure of staying at the affinia dumont again at the end of september and in a previous review i stated that when visiting new york and staying at the affinia dumont it felt like i was returning to my new york city apartment. this visit just strengthened that feeling. i always book a one-bedroom suite at the affinia dumont so as soon as i entered the room i felt comfortable and “at-home” because i recognized the look and feel. my suite always has a great tv couch and desk area and the most comfortable bed ive ever slept in. the kitchen has a refrigerator microwave and stove and this time i was to find a coffee maker which meant i could have that very important first coffee of the day without having to leave my room. the affinia even provided regular and decaf coffee packets and replenished them when i ran out. ive stayed on different floors during my visits and each stay has been quiet and enjoyable even while renovation work has been going on. while ive never seen the chrysler building “view” from my rooms i did have a great view of the east river this time. when you become part of the affinia family you get to customize the amenities for your visit so they are the same each time which makes your stay more comfortable. you get a choice of six different pillow types (my fave is the magnetic) and you can also request one of their experience kits for no additional charge. they have a picnic kit a walking tour kit or my favorite the fitness kit which includes a yoga mat yoga blocks stretching band ankle-wrist weights and exercise dvd is. i find the yoga mat and stretching band extremely helpful because i can lay on the ground and stretch my sore leg muscles after walking miles each day. the affinia dumont can also have other amenities delivered to you like an ibanez guitar a rubber duckie or cupcakes for an additional charge. the staff at the affinia dumont is always welcoming and helpful. most of them remember me and enthusiastically greet me as a friend who they havent seen for awhile rather than as a guest that they are merely being polite to. they dont seem surprised to see me there they just seem to run into me again. on this visit i actually experienced something that has never happened to me in new york before. new york city is so large that you never cross paths with the same person twice. however on this trip i saw the same couple (who also happened to be photographers) on three consecutive nights! the first night i saw them in the corner market. the next night i was walking behind them on our block and the third night i was behind them in the grocery store. just seeing that couple three nights in a row made me feel at home because i felt like i was running into my neighbors. anything you need for your visit is available within a two block radius of the affinia dumont. there is a drugstore (duane reade) right across the street. the corner market is open ---- and can make fresh sandwiches at any time of the day or night. there is a grocery store (dagostino is) about a block away and great restaurants on every block that surrounds the affinia dumont. one of my favorite consignment stores second time around (there is a bravo tv show about them called fashion hunters) just opened a new location one block away from the affinia dumont. there is no city in the world like new york city but new york city is not about times square. you have to get away from the obvious tourist attractions to really experience the feel of a city. when staying at the affinia dumont there are major attractions just a few blocks away but when you are away from them you can enjoy new york as a native new yorker does.',happy
id48142,' the hotel was clean and the staff was friendly. location was good.',happy
id48143,' we were in town for business . some man begged me for money while i was sitting inside the hotel lobby. complained to hotel management and i was blown off. they wanted to give me a free upgrade like i would stay at this hotel again. the wireless internet service in the lobby is very slow . the area is not safe at night and the outside lighting is very poor. if you are sensitive to noise avoid this hotel. we could hear all the traffic and city noise ( people screaming sirens and people blowing car horns) all night long. guess they never heard of sound proof windows. beware of your surroundings and walk in groups.',not_happy
id48144,' this is my second visit to this hotel and once again it exceeded expectations. the location for midtown new york is superb. you can walk anywhere for shopping museums times square and theater. yet the hotel is located on a quiet street away from the tourists. though small it has all the luxury and service you could ask for. the front desk staff and concierge were very helpful and had great suggestions. the rooms are small but well equipped and the beds and linens were wonderful. i would stay there again in a heartbeat.',happy
id48145,' great design of the lobby and nice rooms although the rooms were unusual small for the price! very clean and neat overall. the location was great and easy to reach. free coffee and tea in the morning. could not provide a nail file-clipper. also my flight got cancelled and although i had called the hotel and had written an email to easytobook it was logged in as a no show and i had to pay to first night - very disappointing to pay --- usd although i let them know that the flight got cancelled asap....',happy
id48146,' stayed for one night. generally it is good clean. location is perfect if you need to go to southwestern medical center. but one issue with my room. i can hear tv sound from the locked door (not my entrance door) in my room. that is not pleasant.',happy
id48147,' this is the second time i stayed here and we like it better every time. it is only a couple of blocks from union station and close to the capital and mall. their rates are good for tourists on weekend. the rooms are clean spacious and luxurious. lots of nice extra touches like the pillows bathroom ammenities and conceirge packeages.',happy
id48148,' this clearly appears to be a popular hotel; unfortuntately the level of service i received before my trip was so appalling that i was forced to cancel the trip and opt for another hotel. when i go abroad i usually email the hotel that i plan to stay in to check a few details with them. apart from giving me more information about the hotel it gives me a good indication of how good their service is; i.e if they email me back promptly its a good sign. having made a booking at this hotel through an agent i wrote to check my booking details and also to ask them about the cost of a transfer between themselves and jfk airport - not unusual requests i wouldnt have thought. well to cut a long story short i never found out thinformation about tranfers despite writing them - yes - emails over - weeks!!! even when i wrote directly to the boss they just brushed me aside and told me the concierge would be in touch which they never were. after - emails they sent me my booking confirmation but it had two mistakes in it! even when i threatened them with cancelling the booking they took no notice. i was polite throughout my emails and even appealed to their sense of sympathy by explaining that until they got back to me i couldnt organise the rest of my trip. all to no avail. good luck to the rest of you!',not_happy
id48149,' i was lucky enough to stay here on business june -----. just walk out the hotel lobby in youre in the midst of broadway theaters times square and landmark restaurants. central park is less than a mile away. inside the hotel youll find sanctuary from the hustle and bustle of new york. my room was quiet clean and comfortable. after a long day of conferences and sightseeing it was easy to pound out - miles on the treadmill then sleep like a baby on a fantastic bed. i cant wait to stay here again!',happy
id48150,' this hotel was a great place to stay. the rooms were very clean. and the staff very friendly and helpful. its location is ideal to see seattle. the sports stadiums are a -- walk or walking to pikes market is a ----- walk or you can take the tram. i have stayed at this hotel several times and plan on staying there again.',happy
id48151,' stayed here for one night recently and i can honestly say its one of the best hotels ive ever stayed inairport or otherwiseimmaculately keptfriendly staffpity it was only one night as i would like to have stayed longerexcellent views of downtown boston and the harbour on one side and the airport on the otherif you fly in or out of bostonthis place is recommended.',happy
id48152,' i stayed here for - nights recently but wish i had booked elsewhere. unfortunately it was a last-minute reservation as part of a wing it road trip and it was one of the few hotels downtown still available. i now see why. the issues began with their -rd party reservation service which youre required to use if youre booking via phone. the female on the phone knew little to nothing about the hotel itself including the actual prices of the rooms along with the specials being offered on the hotel is site. youd think this would be important information for their booking service to know? initially she only offered the highest prices until i pointed out the hotel web site is pricing. she then checked and confirmed i was correct. ultimately i agreed to pay for an upgraded room with a view of the street and trolley (their description not mine). after taking my reservation information i had asked a question about shuttle service to the airport. the woman said shed find out and then (conveniently?) disconnected. when i get to the hotel the first thing i notice is that the entire building is serviced by the slowest single elevator you can imagine-- and it has a five person capacity! now if they had a bar or something in the lobby this could be a good gig. push the call button have a beer and wait for a spot on the elevator to your -th floor room. but nope... all they have is the hotel desk and small couch. not very inviting at all. hope you like stairs. after checking in i was given a tiny room with an even tinier alcove bathroom containing a toilet and shower. including all my travels in europe this was by far the smallest hotel room i had ever been given. oh and my view: an alley the roof of the building next door and the window of the adjacent guest room. i could *hear* the street but could not see it even if i stuck my head out of the window. i did go back to the desk to ask what exactly my upgrade bought me and it was learned that despite my arrangement with the -rd partly booking service i had been assigned their basic-rate room (at the upgraded price). i discussed the inequities of that and was given the option of moving. but after seeing what little else this hotel offered i chose instead to just pay the lower $----night for my closet room which was significantly cheaper than the upgraded view room. my bill was adjusted accordingly however in hindsight i should have used this opportunity to try and cancel my reservation as even the lower price was just not worth it. while the room itself was generally clean there was a dark stain on my bedspread right on top so it was immediately noticeable. also the fact that there was no coffee maker in the room seemed a bit odd to me. i had just spent -- days on the road from seattle to san fran along the --- and even the cheapest places i stayed at had a coffee maker. yeah there is a starbucks on the corner but then youd have to deal with the elevator again... in addition if youre looking at saving money by finding a hotel that offers free breakfast the continental breakfast offered at the stratford is low-end and is only available between ---------. on a positive note the stratford is in a pretty decent location if you want to enjoy the high-end shopping this part of frisco has to offer. but ironicly if youre staying at the stratford your draw to san francisco was probably not the upper-class shopping union square offers anyway. and as a tourist id say the stratford is in the middle of everything but close to nothing. due to the distance (and hills) to major tourist attractions like fisherman is warf youre going to need to use the bart (subway) trolley or cab as walking to these destinations is just not practical. anyway i had a great time in san francisco but id encourage you to stay elsewhere.',not_happy
id48153,' when i booked this hotel a while back the rate was awesome- $--- a night. this is definitely the nicest hotel ive stayed in obviously within my price range. i believe it was recently renovated- maybe the rate was low to attract new visitors. the hotel was in a great central location walking distance from a lot of cool san fran stuff and super close to buses trolleys etc. super clean awesome location in union square and a good view! would definitely stay here again if the price was right.',happy
id48154,' we stayed at setai last month and were truly disappointed several times during our stay. the location is great for walking to times square and shopping districts. the rooms are large for ny standards but carpets are off white and very dirty with stains poor choice for colors or needs carpet cleaning services. their concierge-personal assistant service is great in concept but not in reality. we had several negative experiences with the concierge. we ordered tickets for empire state building and they charged us twice for the tickets. as well we order statue of liberty tickets and were charged twice for those as well. the worst situation is when we sent a bag to our room from shopping and the bag mysteriously disappeared! security did a good job to show us how several parties(about - different times) had gone in and out of our room during the day (while we were out). after we complained and asked to speak with hotel manager we were told he would talk tu us after his meeting and after waiting - hours without any contact we had to force the issue at front desk! finally i had to make a suggestion for the hotel to take the measly $--- of missing or stolen merchandise off our $---- bill!!!! very poor customer service that a hotel manager could not have handled this serious situation and made an offer of compensation which would have made them look better and like they care about their customer and reputation. made us wait and wait and didnt have the courtesy to see us in person or call our room very poor and inexperienced management team. any decent hotel would have credited a night or offered some form of a future credit weekend to encourage more business unfortunately i am better at customer service then they are and i have nothing to do with hospitality business. we stayed at a hotel in june that was - star (no choice) and they forgot to clean room so manager took $--- off a $--- room for not cleaning room!!! as well their maserati car service is never available as its always in the garage so false advertising for that service. we also arranged a car to brooklyn and they charged us $--- which is absolutely outrageous and it wasnt anything fancy! all other car services were charging $-- to $-- for the same service i feel robbed by this ripoff. also we had a major miscommunication one night over dinner late at night for our family which we were misdirected to wrong address and type of restaurant which ended up being closed. they need to train their concierge staff to know the city better and call ahead for restaurants. this was a very negative experience from what we expected from this hotel. i travel the world and stay at - star hotels but this hotel definitely missed their marks.',not_happy
id48155,' lovely hotel. great location. no hot water. ok it happens. but how you deal with it is everything. we got disinterest and a rude response. no offer to help or provide some recompense. had to debate with the front desk manger to get any attention. refused to refund any of the rate or offer anything. i literally had to argue my way into having them pay for lunch. stay elsewhere unless you are looking for disrespectful and uninterested staff.',not_happy
id48156,' this hotel is absolutely lovely - everything a hotel should be. the lobby is tasteful and welcoming. with the fireplace and comfy couches and chairs i felt as if i was in my own living room. the service is outstanding but not in an overbearing way. sometimes i feel uncomfortable with service that is too attentive but the mansion staff knows how to make you feel like a valued guest without going too far. they are willing to assist you with anything you might need. the room is very very large. i stayed in a deluxe king but it almost felt like a suite. there is a huge marble bathroom a king-sized bed and a sitting area that includes a small balcony. the bed was extremely comfortable. the amenities - in glass bottles rather than plastic which was a nice touch - were excellent. the only drawback to the room was that there was no flat-screen television which is something ive become accustomed to in my travels. i ate at the restaurant and utilized the hotel is catering services for an evening event. i was concerned that i would be disappointed as the mansion has just lost their chef to the recently opened ritz-carlton. not so. the food was outstanding possibly the best i have had in a hotel. all around wonderful!',happy
id48157,' i was told by my sister who frequently travels to dc to stay here. we arrived and it. was noisy with construction under way. that being said the staff ( particularly ben lauren and richard to name a few) went out of their way to accomadate our needs during the construction. the location was perfect with the metro close by. great breakfasts with top notch staff.',happy
id48158,' i came to nyc for the weekend to get away. as a hilton employee i like to be a guest sometimes at other hilton properties. i had not stayed at a hampton inn in years so i was excited. this hotel is in a great location right in soho. i love to walk around the area and visit all the shops and great places to eat. check in was great since i arrived at he hotel super early i was able to check in. the manager jatin was awesome!!! he was so helpful and knowable. i had to cut my trip short due to frankinstorm. i live in virginia and was nervous that i may not be able to get out of the city once the storm came jatin helped me out and assisted me with my check out. all in all i enjoyed my stay and will be back soon.',happy
id48159,' this hotel is sleek and stylish! i loved it and recommend it to all especially creative types. the rooms are perfect for gathering your creative thoughts. the lobby and rooftop restaurant are the perfect top off to any night. the staff was friendly and helpful. located downtown within walking distance of shopping and dining options if you have any reason to venture out. i give this hotel an a+ and would always return here when playing or working in la!',happy
id48160,' well everything was fine (except the weather - so we couldnt test the pool). staff very helpful good breakfast (and free) free wifi a lot of space in the nice room. and good location close to dupont circle and to metro. not the cheapest place but still a very good place to stay.',happy
id48161,' the management of this hotel are the rudest most arrogant i have ever encountered. as of last year just because of their location near graceland they doubled their prices during the annual elvis week in august. besides that the rooms are dirty and when we complained about both issues we were told that if you dont like it here go somewhere else by the manager!! if you want to pay - times what this place is worth go ahead and stay here.....otherwise go somewhere else where they appreciate their customers!',not_happy
id48162,' the shower scalded all of us during showers. when maintenance arrived he spoke little english. he agreed there was a problem but had no idea what to do. we asked to change rooms and they offered us - choices. all of those rooms smelled and had mold in the bathrooms. we tried to get ice out of the one ice machine in the entire hotel but it was empty. it is a good location but that is it .',not_happy
id48163,' came to nyc for a friend is bachelor party at the yankee game so i was really looking for some place to crash that -) wouldnt be too expensive -) had easy access to the d or - train and -) wouldnt be too expensive. # is - and - were taken care of with reservations made through priceline.com and id recommend that to anyone thinking of staying in nyc. there are way too many hotels around here to pay retail and algonquin accepted a very reasonable rate. their acceptance of my rate was a very pleasant surprise because the hotel is really quite nice. if youre into historical hotels this one doesnt disappoint. it is been around a long time but to me it really did appear antique without being old. for example i climbed a marble-wrought iron staircase to a room with an hd flat screen tv. antique in all the right spots modern in all the others. i liked it! the location was perfect for us as the bryant park train station is just a block or so away. that made it easy to get to the bronx and back. plus since i was on a budget for this trip but without too much time constraint i was able to hop on the f train to get to-from laguardia (short bus-ride included comes to $-.-- for ground transportation). overall it met my needs (cheap and convenient) and it also happened to a pretty nice place.',not_happy
id48164,' had a very wonderful mini vacation! the area was very interesting chinatown little italy. street fair made for a fun atmosphere. the hotel staff was friendly and accommodating in every-way! very pleasant! anything asked for was taken care of and in an extremely quick fashion. i liked the feel of the minimalist room. would suggest shelving or some other source to place items. there were three women in the room (i over-packed) the one armoire was not enough. something staying w-in the style ...? i loved that the flooring was hard and that the beds were on closed platforms. no chance to lose anything under the bed. the mattress and box springs were in covers (comforting). as for the comfort of the bed best comfortable sleep i have had in a long time!',happy
id48165,' we stayed at the best western grant park hotel on january -- for a friends birthday party after spending an evening at buddy guy is legends. i read the previous reviews before i made reservations i was nervous about it but i couldnt think of a better place to go within walking distance. i took my chances. all in all the hotel was very nice. yes the rooms are smaller than your normal surburban hotels but what do you expect from a city hotel? the room was clean and we had a nice view of the field museum and part of the lake. bed & pillows comfortable. the only complaint is that hotel walls in the city for some reason are always paper thin. you can hear the mumbling of a couple talking to each other in the next room. (i always bring ear plugs just in case.) being very tired falling to sleep was not a problem. the staff was friendly and checking in and out was no problem. i would recommend this hotel it served its purpose nicely; a place to crash after a night of celebration. dont let the other reviews scare you away.',happy
id48166,' i just wanted to echo the positive sentiments expressed by prior reviewers because this hotel is a real find in san francisco. we could not have felt more welcomed to the palomar from the moment we pulled up in front of the hotel. the guys who checked us in not only gave us a great corner room on a high floor they spent a lot of time talking to us about our trip and what we wanted to see to make sure we did not miss anything in san francisco. they really love their city and are great ambassadors. everyone at the front desk and valet station was extremely helpful throughout our stay for everything from bus directions to dinner reservations. our room was very nice and spacious with a large bedroom and separate sitting area. we had a corner room on the -th floor so we had a great view of market street and felt right in the middle of everything. the bed was very comfortable and i loved the animal print robes. the bathroom was small (combined tub and shower) but very nice and clean with little conveniences like a lighted makeup mirror. we also appreciated the morning coffee and tea on the -th floor which helped us wake up and get ready for the day before we hit that san francisco wind (brrr). the location is perfect because you are in the middle of union square (great for shopping dining etc.) and convenient to public transportation. like other reviewers we also noted that parking was quite expensive (twice the cost of parking in a nearby lot) but we appreciated the convenience of having the valet service right in the hotel and not having to worry that our car would get dented ticketed cold whatever. also the hotel is such a good value that we did not feel terrible about the extra expense. thank you to everyone for such a nice stay!',happy
id48167,' i traveled san francisco from tokyo japan and stayed at the hotel for four nights from september --th. the location is perfect easy to access to every stations of bart cable car bus and street car. the hotel is located in the center of shopping area and many of popular boutiques and department stores are very close. if you a jogger it might be fun to join their free running program with the stuff on every weekday morning. if you are a wine lover you would be pleased with the free wine tasting service in the evening. at the lobby they have flavored drinking water for free. the hotel stuff are friendly and polite. my friend and i were to find a nice lady who speaks in japanese in them. (thank you erika!) i advise the future guests at the hotel it may better to compare the fare at some hotel booking sites and also the hotel website with promotional code.(you can find in in this trip advisor is article or the hotel site.) 初めてサンフランシスコを訪れましたが、清潔で快適な滞在ができました。どちらに行くにも駅やバス停が目の前ですので便利です。いつもではありませんが、日本語を話すスタッフの方がいらっしゃいます。',happy
id48168,' great location and thats all. rooms are spartan but noise on top floor from roof machinery led to no sleep when combined with noisy a-c. rooms were hot otherwise while it was very pleasant outside. complained to front desk arranged to move the next day and they forgot . two sleepless nights and they did nothing.',not_happy
id48169,' short walk to hollywood blvd.-walk of fame. hot breakfast was wonderful. staff was great and kept all areas of hotel very clean. front desk was helpful. traveled with spouse and - children. queen suite was large enough for all. a couple carry-out restaurants were right across street (highland ave.) one offered free delivery. front desk provided a menu. we ordered out three times. great location for universal studios and hollywood sign.',happy
id48170,' literally the slowest internet ive experienced in years. i felt as if i was using dial up when i tried to use my laptop in my room. it wouldnt connect all day and when it finally did not a single page would open. everything else was okay but not great.',happy
id48171,' my husband and i booked a room for the weekend and a second room for my sister-in-laws visiting from california. all of us were very with the location hotel and price. the rooms were small like any other hotel in nyc but extremely clean and had cute decor!!! it was nice to stay in a quiet location but still have easy access to anywhere in manhattan. the --- line was -- steps from the hotel front door. a mini-grocer and starbucks was located right below. when i booked the room they mentioned noise but we were on the -th floor and didnt have any problems. the bathrooms were small but also very clean and they provided soap shampoo and (to my surprise) toothpaste. there was an armoire for our clothes a small desk and nightstand. interestingly there was no shortage of heat in either room. we actually had to turn on the a-c and ceiling fan for a bit to cool the room down. overall we were extremely and would definitely book again. most hotels for the weekend were $---+ per night but this place was only $---.',happy
id48172,' the staff is nice but the hotel is old and it shows in the odor and furnishings. the eating area is way to small and hard to find some place to sit. not a place to stay if you are in a wheel chair.',not_happy
id48173,' this holiday inn is location is great for a vacation in boston. it was close to many restaurants on charles st. as well as to boston commons the esplande along the charles river and sites on the freedom trail. the mgh redline metro stop is also very close to the hotel. the hotel itself was clean and the staff was friendly. the rooms were quiet; we did not hear any other guests even though the hotel was full during our visit. the pool was closed during our visit; a memo said it was closed indefinitely.',happy
id48174,' we stayed one night here and actually preferred it to the ic times square (where we stayed earlier for one week). upon check-in at -pm we were given a free upgrade as the room type we had requested was full -- however this meant that they had to install a rollaway bed as the upgraded room only had - kingsized bed but we needed two separate beds. you have no idea what we had to go through to get this rollaway bed! five calls to the front desk and the special assistance line and - hours later - enduring appalling service (one of the front-desk staff actually told my husband that it was on their list ) - it arrived. that aside the hotel itself is quite charming with a nice location for sightseeing and shopping (it is very close to -th avenue for example) and the room was comfortable.',not_happy
id48175,' if you like a modern yet understated decor and great service there is a good chance youll like this hotel. i do and loved it. this was my first time at the setai and one day only was enough to make it my new ny favorite. my studio suite was light and had a fresh and airy feel to it a huge bathroom (plenty of daylight!) and ample storage space in a walk in closet. everything in the room says perfection and that is something i rarely see and say. the staff does a great job in a modern and unobtrusive way. small touches like a doorman who introduces himself properly made me feel right at home. so are there no downsides? well … perfection comes at a price so i wont complain there. but something that could easily be improved is the noise in the hallway. to coordinate all their great service staff carries a handheld device and more than i would have like i heard it being used right before my door (which happened to be next to the staff only room on my floor). an earpiece could easily fix that.',happy
id48176,' we stayed at the argent for the first leg of our honeymoon. we found the hotel to be in a great location for shopping-union square and the hotel staff to be very friendly. we had taken a -- hour flight from heathrow to san francisco so were feeling very tired and weary when we arrived. we made the fatal mistake of leaving behind a bag in the taxi that dropped us off at the hotel from the airport. we didnt realise this until we walked into the hotel to check-in. the concierge were fantastic! they played back the cctv footage retrieved the cab number and registration plate and managed to track down the cab driver. thankfully we managed to get our bag back complete with contents so in our eyes the concierge are our heros!! it took us a while to get checked in - even though there were only - people in front of us in the queue. each time we walked through the reception area-lobby we always found lots of people waiting to check in-out. once we got checked in we found that they had upgraded us to a deluxe room given it was our honeymoon. the room was spacious had amazing views with floor to ceiling windows and a well stocked mini-bar. if we were to be picky the only down side was the bathroom which in our opinion is in need of some modernisation. the bath wasnt particulary comfortable which is a necessity when youve been on your feet sightseeing for - hours each day! all in all this was a lovely hotel and in a great location. we fell in love with san francisco and it is people. everyone went out of their way to make us feel welcome. what a great way to start our honeymoon .... our next stop kauaii (hawaii) to rest our weary feet!',not_happy
id48177,' booked a king room with bathroom-whirlpool per the web description was quoted $--- just under $--- after fees-tax. had some awkwardness at checkin as another guest was unhappy with their room and was upgrading during which we were given the room the other guest didnt want. odd but okay. we get to our room it is hc accessible. i dont mind but wouldve liked to have been told and given the option to reselect if this is the last room then i wouldve gone home as i dont like thinking i have the last hc room when im not deaf or disabled. also my big tub isnt in the bathroom- its next to the bed. i ran down to the front desk to ask if this was normal to which i was told all the room are like this. the room description should have said whirlpool in room . the tub was mostly clean except around the water faucet and in the corners. fill rate was good water temp good controls are odd but the part i disliked more than my tub not being in the bathroom is how slurpy and loud the drain is. not to mention slow. also my room description lists a coffee maker but we dont have one. i like the location of this hotel but i wouldnt come back unless it is a standard room and under $--- after taxes. for $--- i couldve had a much nicer room-tub experience more amenities and breakfast served in room at other properties and ones that were closer to home. the bed here is comfortable and i am relieved that with a tub in room the windows open but the sheets are pilled and i was told there is room device but they mustve forgotten the menu or contact info. little dissapointed about that. really dissapointed overall. were still here so ill update on the overnight experience in the morning.',not_happy
id48178,' i originally booked here because we are travelling with our dog and lq is great about no pet deposits etc. i did not realize the room was a bonafide suite! it is fabulous! upscale with luxe linens limestone and granite double-headed shower many pillows - sinks *large* mini refrigerator and beautiful dark wood and earthtone furnishings. plus free secure parking with elevatot to your floor free breakfast buffet and coin laundromat in house. free haagen daz and cookies and of course coffee in the lobby. this will be our new home when making our annual reunion pilgrimage. we loved the moore hotel and it is cheaper but this is a better value just not as downtown. and many people with dogs! dog park across street.',happy
id48179,' we had a great time at the soho house. very friendly staff and fun bar. we loved the high line and it was great because we could walk around and do lots of stuff and come back to rest. the only thing i would say is that i hope the animal skin furniture is faux:) but the bath tub was sensational.',happy
id48180,' this hotel is fairly unremarkable as it is a generic holiday inn but it is very well located. the building restaurant and facilities are all about what one would expect for a --- star property. the front desk was very inefficient but friendly enough. as im in the area on a regularly frequent basis i would stay again without hesitation as it is certainly not a bad hotel by any means.',not_happy
id48181,' dont get me wrong great room and services. my point is that with all the money you pay for the hyatt name you think youd get free wireless internet access. nope. if you want to spend your money on a name stay at a hyatt. if you want to get at least your money is worth stay at another quality hotel. id rather pay less and get more than try to impress people with where i stayed. yes i remember the bottle of water left in the room . . . $-.-- for a bottle of aquafina!?!?',not_happy
id48182,' we had our first nyc experience and the hotel location made the holiday. it is so well located between central park - min walk time square -- min walk in the other direction with the subway outside the door! hotel staff were very helpful and friendly and the hotel room was clean and tidy! there are loads of local places to eat and drink including a very affordable cafe on the hotel ground floor! highly recommended!',happy
id48183,' the property was better than antiicipated being recently renovated. the grounds and pool are expansive. however it must not be hotel policy to leave shampoo for guests only lotion. this was quite strange to this veteran traveller. the roar from i -- can also be irritating when trying to sleep.but it is location is very convenient to downtown austin and roundrock.',not_happy
id48184,' easy access to tourism. great jumping off point to explore the city. rooms are nice but not amazing. restaurant a little expensive and neighborhood is pretty abandoned on the weekend (during the day) would stay here again.',happy
id48185,' just spent a week at the paramount and after an initial wobble when i arrived the room assigned to me was i think a former broom cupboard with no view and situated along a dimly lit corridor making me wonder what i had checked in to. however taking advice from previous reviewers i requested a better option as a week without a view or anywhere to put my stuff was not a good thought. (room ---- i think) thanks to a very helpful reception guy i moved to room ---- situated at the side but opposite the lift and was very it had a view of times square between the other buildings which was great at night also the dim lit corridors are really part of the places charm once used to them. didnt bother with expensive breakfasts as the cafe next to the foyer does excellent pastries and good coffee and you can watch the people go by on --th avenue as you enjoy both. would go back and do recommend.',happy
id48186,' ocean park inn was an awesome family hotel. i traveled there from the northeast during the april school vacation and stayed two nights two adults two children (-- & -). we booked a very inexpensive internet rate and wow! we were upgraded to the largest room on the third floor ocean view no kidding! we did not have to pay for the upgrade. i do have to mention that we also stayed two nights at the best western blue sea lodge again inexpensive internet rate and they upgraded us to a suite. i have no idea why. it was hospitality at its best from both properties. i dont understand why the best western has a better diamond or star rating from some sources than the opi. i liked the opi a bit better because it seemed a little more modern on the inside do not let the outside deceive you. what a great location. the pool is better at the best western but opi pool is not bad. the opi pool does not have a deep end parents with small children may like this. i think the deepest is -.- feet but confirm with the hotel. all of the good comments on this site are accurate. there were absolutely no bugs and it was very clean and roomy. perhaps bugs are a seasonal problem everywhere near the beach? staff were excellent. its a great choice especially if you can book it at a cheap rate shop the internet. if you are traveling with a family book on pacific beach. take a ride through la jolla and coronado island amazing beauty. why would you want to stay next to the highway in the hotel circle hotels? so much to do.....cant wait to return.......and shop your airfares directly on the airline is web sites you will be pleasantly surprised. this entire trip was less $$$ for me than traveling to florida and we traveled for a few days to disneyland! new englanders this is a great alternative to orlando! happy traveling!',happy
id48187,' we made our reservation via internet in january for a trip in may...when we arrived (check in -pm we arrived at -pm) they gave us nothing of what we expected. we paid for a non smoking -two queen bed room for - they gave us a - double bed room in a smoking floor...they made the change immediately but the guy at the desk was dubious about mi confirmation e-mail asking where we had printed it....bad first impression. they had a problem with some water pipes so there a was a small flood in our floor. they had it for - days...had towels in the hallway and didnt changed them for - days...they were smelly. the room was nice and clean..good beds good pillows. towels a little worn out. continental breakfast was more than expected...had waffles boiled eggs...very fulfilling.',not_happy
id48188,' this is the most anti-courtyard i have stayed in. this one is nowhere close to the one compared to the courtyard in southport. stuck away in a little corner off of --th st there is only a steak and shake and a subway nearby. rooms are okay at best...could do with some renovation. most marriots have a decent breakfast - not this one. if i pay more than $-- for breakfast i want it in a real plate with real cutlery. not in plastic plates. gym was very outdated as well.',not_happy
id48189,' well - i dont expect great prices in new york but was disappointed with the lack of ambiance and overall friendliness. with - of us the price was ok to share a room. but they added in $-- per night for wifi the lobby was frenetic and bar service lackadaisical decor felt dated. there are definitely better options out there.',not_happy
id48190,' i spent a couple of days at the aloft while on a business trip. i had no idea what to expect before arriving and was pleasantly surprised by the hotel. located conveniently at frederick douglass boulevard and ---rd st. the aloft is within walking distance of a variety of restaurants coffee shops clubs etc. a subway stop is also close by. starwood obviously made an effort to create a contemporary feel--in the lobby as well as the guest rooms. the registration desk is wedged between a snack area a pool table and a bar. the music from the bar area created an energetic atmosphere but did make it a bit difficult to have a conversation in the lobby. the room i stayed in was sleek and comfortable. the interior decorators did an excellent job making a small space appear roomy. a dark screen (i dont believe it could be raised but im not sure) took the place of curtains. this stylish touch helped disguise the minimal space between surrounding buildings. the bed was quite comfortable as i expect at a starwood hotel. toiletries were top notch. all of the hotel employees i spoke to were quite helpful. for example when i was waiting for a colleague in the lobby one of the desk clerks came over to me and told me that my because i was a starwood preferred guest i was entitled to a free item from the snack bar. im not sure when i will stay in harlem again but when i do i will definitely consider the aloft.',happy
id48191,' this hotel was a very pleasant surprise. after a long day of travel dealing with calif. traffic meetings and time lines my stress level and exhaustion disappated when i walked in the front door of the towneplace suites in san jose. the front office staff expected my arrival greating me with smiles treats and kindness. throughout my stay they were engaging always there offering support information as well as directions for dinner locations and shopping. this staff was highly trained by their gm and went above and beyond to make my stay relaxing and comfortable. breakfast was free and offered many options. as a single business traveler i felt safe and appreciated by every staff member.',happy
id48192,' this is my favorite hotel for dallas market. the rooms are large and comfortable with a sink area in the bathroom and just outside it - perfect for two ladies getting ready. it is close enough to market to walk or there is a regular market shuttle that runs to the hotel. good room service and free parking. i usually stay at the anatole the adolphus the stoneleigh or the hyatt during market and the reniassance is the only one of that group that you can self park and not have to fuss with valet which is always nice but can really slow me down and cost $-- - $-- a night at other locations between hotel charges and tips.',happy
id48193,' arrived at the hotel after a long day travelling and were met by a very friendly doorman who was very helpful. all the staff were extremely pleasant and attentive throughout our stay especially heather the concierge. we happened to mention to her we were celebrating our first wedding anniversary and on returning to our room had found that she had left us a bottle of champagne and chocolates. all the staff were very knowledgeable about the local area and were to suggest places for us to visit. the hotel is in a great location a short walk from all the main attractions and the building which is the old boston police hq is marvellous building.',happy
id48194,' i booked this hotel because i had a groupon and didnt read any reviews until the day we were arriving. needless to say i was a little nervous. i think the front desk girl was new she seemed to have a little difficulty checking us in but the manager was there quickly to help and he was extremely courteous. our room was down towards the left end of the building which was near the strip club so again i was nervous. we stayed on a saturday and there were lots of cars parked at the strip club but i never heard a single peep all night except the wind. internet was a tad slow. our room was huge. full kitchen sitting area huge bedroom nice bathroom. the tvs were not flat screens but seriously instead of turning on the tv take a walk through the grounds of the hotel and check out the amazing plants and flowers. there are mourning doves too and lots of other singing birds. they also have a vegetable garden. if youre lucky youll run into one of the gardeners who took the time to show me what was growing and picked fresh tomatoes and cucumbers for me which were delicious. there was also watermelon beans and zucchini growing. pretty neat. the pool area was lovely pretty small but refreshing and again the scenery of trees and flowers is really nice. they also have fruit infused water out as well as coffee and tea all day. they also provide a small free hour from --- pretty simple but free beer and wine? fine with me! the location is not the best if youre looking to walk anywhere. and the mall there does seem abandoned. i loved this place though. i love the green concept of solar power and compostable items and the soap and shampoo dispensers instead of wasted packaging for disposable travel size bottles. also this is by far the best free breakfast we have ever had at a hotel. they had an incredible spread of fresh juices fruit vegetarian sausage waffles toast oatmeal eggs biscuits and more. the people were working really hard to keep up with the cooking so they did run out of things and then replaced them as they could. anyway i will definitely return great hotel.',happy
id48195,' very average place to stay. im not sure why the glowing reviews. as a business traveler i would avoid it. i stayed in the new tower but the rooms still looked pretty tired with few upgraded amenities. they charge $-- for internet service per night which i suppose has become standard but id feel better about paying that if my room was actually nice. the air conditioner made a lot of noise every time it went on waking me up just about every -- minutes. needless to say terrible night is sleep. service is average. it feels like there are so many people in the hotel that there just isnt enough staff to look after all of them. i had no room service menu in my room and it took forever for someone to bring it up. the food however was pretty good. the gym situation is ridiculous. if you are in the new tower you have to walk through the entire lobby (which is huge and packed with people coming and going) in your gym clothes. when i got there finally i was informed that it cost $-- for the day (not for -- hours just until the end of the day) $-- to run on the treadmill when youre already paying over $--- for the night ! this type of nickel and diming is annoying. gym facility is fine for a hotel but certainly not worth the money. the staff in the lobby is very friendly and helpful and given how many people they have to deal with i think they do a very good job. there really isnt much to recommend about the hotel. i dont find union square to be a particularly interesting part of san francisco so the location while central isnt that great.',not_happy
id48196,' our workshop at the san antonio downtown doubletree by the hilton was outstanding. the staffs were very professional and supportative to all of our event needs. the workshop was well received by the national guard staff stakeholders and emergency planners alike. there were several instances where additional support was required and in each instance the staff was very supportative and always maintained a can do attitude. the sales manager ms. christina arzola was constantly ensuring that the workshop needs were met in a timely manner and our leadership commented on how efficient and professional she supported our event. i am extremely pleased on the outcome of our event because a lot of the credit falls directly on the management and staff of the san antonio downtown doubletree by the hilton. the support we received was outstanding and should be followed by all.',happy
id48197,' huge rooms very responsive and friendly staff!! stayed here for the weekend with a group of friends (- different rooms) for a soccer match. the beds were very comfortable and the bathroom was a great size as well. it is very convenient to the easton town center and they run a shuttle. breakfast was ok not the best i ever had but for basic sustenance it did the trick. the eggs were the only think that left some to be desired. that is me being critical it is truly a smart choice for hotels in the easton area. would recommend to anyone in the area.',happy
id48198,' very small rooms no coffee maker in room. carpeting was worn bathroom ceiling paint was bubbling and peeling. rooms were not that quiet. my room overlooked hotel restaurant i think as it always spelled like pizza baking or other food being prepared. one plus: windows do open (but again had to tolerate strong kitchen smells when opening the windows) hotel front desk staff generally not as friendly as i would expect given the prices i paid. one exception: the staff in the packaging and shipping department (i had a package shipped to the hotel). location is good though right next to lexington ave metro station. good and varied restaurants nearby.',not_happy
id48199,' stopped here to sleep on our way from la to san antonio. it looks better on the outside. the rooms are small the mattress is hard tv does not work. it feels dirty smells... that is it!!!!!',not_happy
id48200,' after spending a few days at the marriott we moved to get away from a conference that was being held at the marriott and convention center that we were attending and walked to the ramada gaslamp which looked quiet and boutique. when we tried to check in our online booking it wasnt found. normally you would imagine staff would try and be reassuring and helpful. not here they stated they didnt have the booking and there couldnt possibly have been a mistake. there was no offer of assistance apart from telling us there was an internet terminal on the second floor and we could try and contact the website if we wanted although they also claimed not to have heard of the website we booked on. (even though they were and still are advertising on it). in order to have somewhere to stay we had to make a completely new booking at a much higher rate and even then they managed to charge us twice more for the room. i can understand bookings go amiss but the sheer lack of help concern and the front desks not very subtle comments implying that we were trying to scam them was less than understandable. as a result i doubt i will ever be tempted to stay at a ramada property again.',not_happy
id48201,' the typical downtown business or meeting hotel. dated rooms that are quiet clean and a place to crash. nice location on the --th street mall walking distance to convention center. service adequate. on site restaurants were noisy crowded. the lobby restaurant which has gotten mediocre reviews was a quiet oasis with a reasonable menu. the refusal of maid service for a $- credit was a nice touch the price seems average for other convention hotels in the area. but those had nicer rooms closer locations often more amenities. when will american hotels learn about wifi? the price is high for a very slow very sporadic connection hardly up to todays technical age. the starbucks across the street is a better bet for free wifi',not_happy
id48202,' after reviewing several hotels i decided to book my stay with the staybridge suites and give them a try. i originally booked a room with - queen beds. for a christmas present i flew my mom aunt and myself down to houston for their yearly quilt show (this was a really big deal for my mom and aunt). i also want to mention that i had booked a higher end hotel as an alternative in case i didnt like the hotel or they ended up giving us full beds instead of queen beds. upon check in i was pleasantly greeted by a gentleman and explained what i had booked and if he was unable to accomodate us to please let us know and i would proceed with plan b at the other hotel. he told me to go ahead and look around (which i did) and see if i would be staying with them. it was very nice and clean which is also a huge deal for me. he said he would make sure our room would comfortably accomodate us. since it was too early to take our luggage to our rooms we checked in they put our luggage in a locked room and told us our room would be ready later in the day. well we went ahead and had a very enjoyable day in houston and came back around -. a different front desk employee again pleasantly greeted us and said our room was prepared and our luggage was already in our room so upstairs we went. wow! we opened the door and discovered the gentleman had put us in a - bedroom instead of a - bedroom. my bedroom had a full bed and my mom and aunt had another room with - full beds. each bedroom had their own bathroom and the unit had a living room full kitchen and high speed internet. i was absolutely was thrilled. everything was very clean and the beds were extremely comfortable. had - great nights of sleep. they had good breakfasts in the morning and sunday through thursday they had free cocktails and hor doeuvres in the evening. although i didnt eat the hor doeuvres as we had dinner plans i did see other people eating and they were quite large and could easily pass for a small dinner for those who did not want to go out at night. very close to the mall (- block) if you are interested in shopping or franchise-chain restaurants in the area. in summary my mom and aunt thought is was the best christmas present ever and they absolutely had a ball. they still talk about our trip and always include the enjoyable stay at the staybridge suites!!! give them a try.',happy
id48203,' my family and i spent eight nights at the drury and while we had never heard of the drury hotel chain before we will be sure to always look them up when traveling. we cannot say enough niceties about this establishment. the facilities room lobby etc. were meticulously clean and fresh looking -- nothing worn out. i am a perfectionist and actually look for the imperfections and could not find anything wrong with our room of two queen beds. the bed was a-m-a-z-i-n-g in comfort and warmth even more so than our beds at home. i wrote to drury to find out where they get their bedding from and they gladly obliged the info. everything in the room worked great -- the frig. microwave even the iron and ironing board. the bathroom was absolutely spotless and that is no exaggeration. my husband likes a very cool room and often set the stat at -- -- not a problem at all. there were also no noise problems and no odor of smoke in a non-smoking room. the pool was clean with loads of clean towels to use. the two washer and dryers worked though for --- rooms a couple more of each would be a great addition. i loved being able to sign on to the web in their business center and print our airline tickets early check our accts. etc. in private and the printer was quick too. the staff was helpful and friendly and didnt mind exchanging dollars for quarters for the laundry on several occasions. the ice and soda machine on our floor was always stocked. the location was ideal for us fairly close to six flags sea world malls lots of restaurants etc. we were sorry to leave and hope to return some day. thank you drury for a memorable stay. it was wonderful to return at the end of each long day and rest our aching muscles in your comfort.',happy
id48204,' i am always a big fan of hampton inns. however this one does not measure up. the location is downtown and just blocks from all of the attractions but it appears to be in a seedy location. the staff was very polite and accommodating. once i got to my room i found it very warm. this particular day on the -st day of february the outside temperature was -- degress. my room was warm because housekeeping chose to set the heat on and at a temperature of -- degrees. i left for dinner and set the a-c at -- degrees. upon returning several hours later the room was not what i consider cool. it ran all night and it never cooled down. the other issue was that the every time i flushed the toilet the water would not shut off. i had to left the lid and manually fix it which i find completely disgusting. i went down for breakfast in the morning and the lobby was so warm even though it was another warm day. the breakfast area is laid out strange food is set up on opposite side of the dining room. so strange that i did not even realize that there was more food on the other side. overall the hotel does not appear to be clean and could use some updating. on a positive note when i told the front desk about the toilet they were very appreciative of being told and acted like they would get right on it. my business associate who stayed in another room on another floor had the exact complaint about the a-c in his room as well. i will not be staying at this hampton location on future business trips. there are too many other hotel selections in downtown san antonio.',not_happy
id48205,' i booked this hotel to make a quick visit with my daughter - a college student while i visited colleges in the area after a business trip to new hampshire. i was upgraded to an executive suite which was beautiful spacious and had a gorgeous view. but - when is starwood going to stop charging spg loyalists for internet? i love the location near the prudential center newbury street and copley square. however the parking is expensive and someone had taken roll of quarters (i had for the toll roads) from the car. very tacky. becareful what you leave in your car. they will just tell you they arent responsible. my daughter and i were looking for breakfast in the area on saturday and nothing was open so we had breakfast at the sheraton. expensive ($-- for eggs) but very nice. we didnt do the buffet. lots of restaurants in the area and walking to north end back bay or beacon hill is not that far and the t is nearby.',happy
id48206,' this is my favorite w hotel in the states! the rooms are awesome- great views of the city! top -- things i love about this w property: -.) great location walking distance to most of where you want to go in dt seattle -.) the rooms are modern and well done -.) beds are incredibly comfortable (of course) -.) bathrooms have plenty of room big tub great shower water pressure and bliss products -.) the staff including housekeeping front desk and the concierge were all great -.) gym was solid for a hotel gym -.) the w bar is right downstairs - great atmosphere for hanging out -.) acuras shuttle you around -.) great service from all staff members --.) clean clean clean hotel i wont stay anywhere else in seattle.',happy
id48207,' the actual hotel is well-kept and is easy to get to. be careful as it is a popular convention and wedding venue so there may be limited parking at times. the rooms are very comfortable and the air-condtiioning worked perfectly. they are well equipped and we had a fridge and microwave. the pool is pleasant and there is a jacuzzi. there are some negatives in that there is a shuttle bus but dont seem to like advertising it which would be useful to take you to the nearby old town or the shopping centre. there is very little within walking distance except the excellent hunter steak restaurnat which is - minutes away(dip through the next hotel car park for safety as it is a busy road!). the barman on duty was very ignorant and did his best to ignore us which was a shame as they had some excellent local beers and wines in the bar but he obviously was not enjoying his role. we did not eat here however a number of our party did and were not impressed. would i stay here again ? maybe if they sort out the little things !',not_happy
id48208,' everything was absolutely top notch. our room was beautiful--a high floor with corner views looking north over the park and in the morning west as the moon was setting--gorgeous. the little personal touches went above and beyond -- we found celebratory cupcakes in the room when we checked in with a personal note and a bottle of champagne in the evening when we returned to the room after turn-down service had come through. we enjoyed our complementary hour drinks in the cellar bar a cool and lively spot. i will certainly return the next time my husband and i come to new york.',happy
id48209,' our italian club has used your hotel for several events christmas party mother is day luncheon etc. jeana auger has been especially easy to work with and has given us such wonderful experiences. also i have personally worked with dimples boettcher in connection with crowne plaza river oaks being the host hotel of our --th houston italian festival. this is the second year to have them as our host hotel and we are so pleased that our out-of-town guests have been treated with kid gloves. we expect to continue this association for many years to come. margie d',happy
id48210,' fortunately my experience here was completely average compared to other more unfortunate guests. id rate the hotel - stars. got the hotel for $---night before taxes on priceline. pl rates it -.- stars but it really is a - star hotel. the overall amenities on paper may make it -.- but the reality isnt quite so good. check-in service was fine. got a room on the --th floor and the room seemed clean enough but i am not as picky as some. the windows are useless at keeping airplane noise out. bring earplugs or sleep drugs if you have a hard time falling asleep. but if youre an airplane lover a view of the runways is great. i didnt call the front desk for services or use the gym. parking on --th st. behind the hotel is free limited to - hour stints from -am---am. they use white chalk on the rear tire when parking enforcement go by... verdict: was a thoroughly average hotel. if youre not getting this for cheap go somewhere else.',not_happy
id48211,' we were at the hotel for a company awards dinner. our room was really nice with two beds a sitting area a desk area and nice bath. the closet was as big as many bedrooms -- plenty big enough to get dressed inside! there were some odd things. almost every detail is seen to... but then they have these weird soap dishes in the shower. nice tile and then this cheap piece of weird plastic that falls out every time you touch the soap. out of place. same thing with the bathroom crown molding. starts and stops in strange ways. but if im noticing those details it is because everything else is exactly in place. staff was polite and everything we needed was taken care of. the event itself was done very nicely. the food was excellent -- how often do you get that at a dinner served to more than a hundred people?? entertainment was good too. didnt expect that at all honestly. extras are expensive. you really need to valet and that costs quite a bit. stuff like that adds up. but all hotels like this are that way! if i was looking to stay somewhere nice downtown id stay here again if i wasnt so cheap!',happy
id48212,' one the whole this is a very good hotel we booked this because of his proximity to unerversal studios (walkable & free shuttle bus). good sized clean rooms comfortable beds very nice pool with lots of sunbeds and facilities.the staff were very friendly. no resort fee is charged but there was a higher than adverage charge for parking and internet access.',happy
id48213,' november - ---- dear wyndham staff we are writing to tell you about an outstanding wyndham indianapolis west employee. late monday afternoon on october --th leroy picked us up at the indianapolis airport. we were tired after a long multi-flight trip from seattle. our spirits were lifted immediately however by leroy a warm and friendly man who mentioned that this was his last trip of the day. he said he was particularly looking forward to going home that evening because his daughter and grandchild would be there and his daughter was preparing a special dinner for the family. when we arrived at the wyndham my husband realized that he had left his brief case which contained his computer and car keys at the passenger pickup area. without hesitation leroy informed his boss about the situation and immediately decided to make another run to the airport. “what about your special dinner?” we asked. “oh that’s not as important as you getting your brief case” leroy responded with a big smile. upon arrival at the airport a person in the pickup area told leroy that the brief case had been found and turned over to airport security personnel. they had already taken the bag to a safe place opened it found my husband’s business card and were attempting to get in touch with him. so we ended our trip being very thankful to recover our bag and for an incredible man named leroy. we commend him for his kindness thoughtfulness and extraordinary customer service. we hope you will too! sincerely bob and sherrie eldridge',happy
id48214,' located near petco park this hotel is a couple of blocks from the hustle and bustle of the vibrant gaslamp district. walking down market street youll be there in about a -- minute walk. as others have stated the lobby and bar are quite attractive with an open an airy feel. there is a security conscious as you need a room key to go up the elevator. my room was attractive in a funky and non-standard way as one wall felt like an experimental painting mural of yellows reds and blues. it was interesting but not distracting. one thing different from most hotel rooms is the wood flooring. it is dark brown and a change of pace. decor was also interesting and fun - a nice change of pace. there wasnt a tub but a nice glass enclosed shower that provided a nice stream of water pressure. the bed was fine and one had to move two rather large square pillows and a cylindrical pillow aside to enter slumber. but the four pillows used for sleeping offered no support. while many other hotels give you a variety of pillow (foam polyester down etc.) these pillows felt cheap and lacking support. this could be an area of improvement. aside from the pillows another area of improvement is the heating-ac. although there was a thermostat it always seemed a bit on the cool side. i noticed one evening it was not set to automatic and the fan was on. be sure to check yours. internet is free! yes this is a shocker and welcomed. the wifi was complimentary for the stay and decently fast unlike free internet found in other hotels.',happy
id48215,' ive stayed at the mark twice....alone on business in the spring and then with the family for pleasure in mid-june. it is a great hotel....superb service beautifully appointed and spacious rooms and excellent food. at first i was a little worried that it was too far north (east --th street) compared to those hotels i usually stay in in the --s but that proved to be an asset as it was quieter a few minutes walk from central park the met and subway as well as more residential which was nice. the service rocks! the doormen were attentive at all hours...opening car doors giving directions hailing cabs and loading lots of bags. the front desk folks were welcoming and attentive. they got us into a better room before official check-in to accommodate an early afternoon engagement. within a day one gentleman greeted us by name. they even retrieved theater tix from our valeted car to save a us a trip to the garage. a plate of cookies chocolate milk and champagne greeted us in our room as well as fresh cut roses. the room was awesome. not a spec of dust comfy beds clean-fresh smell and amazing bathrooms. house-keeping came immediately one night to set up the pull-out bed and brought in a roll-away for the kids. when i asked to get a cup of coffee they didnt hard-sell me on the hotel coffee ($---small pot) instead directing me to a bakery down the block. the concierge was quick with good restaurant recommendations. the hotel restaurant was excellent as well. all this comes at a steep price but it was worth it.',happy
id48216,' i am in line with other reviews of this property. attentive service; very nice rooms and decor; excellent location just off boston commons right by the state capital building. the rooms are like apartments; i had a corner studio. other smaller rooms were perfectly adequate. what you arent getting here are rooms with great views (and the view from the rooftop isnt much to see either) but the window and indoor lighting is decent gym is a bit sparse (cardio machines plus some small free weights) and the elevators are slow so you often have to wait for them awhile. dining room for dinner was rather good if you go for steakhouse fare (i wasnt thrilled with the menu but it was fine); breakfast service was a bit off as the servers didnt speak english well and had difficulty understanding what i wanted when i went off the center line. rooms offered good value for money; the amex platinum program is especially good value but you should know that dinner for two as an amenity really means an $-- food and beverage credit which will serve dinner for one in their restaurant. i would return and recommend highly this hotel as good value especially considering the negative reviews that others are getting in somewhat similar price point territory such as the langham and the taj.',happy
id48217,' decided to take my lady to san antonio for v-day and the omni looked reasonable and nice. the only issue we had was with the receptionist that checked us in. i had planned a few surprises for my girlfriend and the receptionist (krystal i believe) read them off out loud! my gf heard all of the plans i had made and luckily she wasnt too upset that the receptionist had ruined the surprise. other than that the concierge and service was great.',not_happy
id48218,' we stayed here on the last night of a - week trip from ohio to yellowstone and back. we picked the area because we love to dine at ruth is chris steak house and this was the least expensive yet decent hotel nearby. we paid $--- before tax and that included hour and hot breakfast buffet. (the courtyard nearby was $--- and didnt include either.) we arrived just after hour ended but they were nice enough to give us each a cold beer which was appreciated after - hours on the road! they had served dinner that night too which i guess they do on weekdays which we found interesting because there are a lot of nice restaurants nearby. the room was nice. the only bad part was the lighting at the sink. the staff is friendly and the pool was nice to sit and relax by. you do have to walk outside to get from the rooms to the lobby-pool. wed most likely stay there again.',happy
id48219,' we selected this hotel for its location and presumably its reputation and for $----night we expected a bit more. instead we got two rooms on the -th floor overlooking an alley. avoid room -----it is over the garbage area--could not open the window for the stink! and forget those sleep number beds. a marketing ploy at best and certainly not one bit better than any conventional pillow-top mattress. takes much too much time to experiment with all the settings. the room was clean and one of our two rooms was spacious but for that price to avoid disappointment next time ill investigate other hotels first. on a good note the staff is very friendly and helpful.',not_happy
id48220,' we made our reservation directly with the hotel over a month before our trip as we were bringing our relatives from italy for a tour of america. we had - women staying in one room our uncle in another room and my husband and i in the -rd room. when we checked in even though i specifically requested one room had to have - double beds they still gave us - rooms with king beds. when i asked them to change the room they told me they were sold out that night and could possibly change the room the following night. in the meantime we asked for a rollaway bed as we were leaving for dinner and wanted to have it ready when we returned. when we returned - hours later the rollaway bed still had not arrived so we asked him to bring it up immediately. he said he would but when he finally arrived with the bed (about half an hour later) my relatives were already changed and in bed and asked he leave the bed outside. we had just flown in that day from italy and were exhausted. the staff seems very laid back...not at all the hilton standard that we are used to receiving at other hilton chains. on the plus side it was the cheapest hotel we could find in manhattan with a good location (just a short walk from the train station) quiet area clean hotel super comfy beds and breakfast was included. breakfast was actually very good and the customer service improved greatly over the stay. perhaps because our family seemed happy sleeping - to a bed and so we didnt need to change rooms (not that they were beating down our door to try and help us with the situation). but overall it was a good experience despite the initial bad first impression.',not_happy
id48221,' i stayed here for a whole - weeks during my ---- business trip to ny. the staff was very helpful and friendly. the rooms were very clean and cozy. ideal for business trips. ample restaurants nearby for breakfast and dinner thru the -rd avenue. the grand central station is very nearby (- min walk) especially as it serves most of the routes that you would need for weekdays or weekends.',happy
id48222,' i wish ta gave an option for just good. this hotel was better than average but i dont like calling it very good as that could be just a bit misleading. my wife and i stayed there for three nights at the beginning of october. location is terrific right at the beginning (or end) of the pedestrian walkway that is --th ave. hotel lobby is nice the room was clean and the breakfast buffet (not a bargain) was good. very comfortable bed. but more negatives than i would have expected. the room with a king bed was ok in size though not especially spacious but the bathroom was tiny. the only way two people could be in there at the same time was if one stood in the bathtub -- and we are not big people. the door into the bathroom was so small that i am shocked it could be up to code but i assume it must have just barely hit the minimum. certainly not something to give one the feel of a spacious layout. the tv did not work and i had to call down to have someone come up and fix it. this was supposedly a preferred room but certainly not my preference for a room at the sheraton. the air conditioner fan was so load it was hard to sleep. also did not like the extra charges for things. why is it that the upper end hotels have to charge extra for wifi and the sheraton even charges for use of the mini-fridge not to mention the very high cost of parking. the rooms are expensive enough they should not be squeezing everywhere they could. i would consider staying there again but i would certainly look around for alternatives first.',happy
id48223,' we stayed here for about - nights during a family visit at the end of ----. our party had - adults and - kids and we had - rooms. the staff was very friendly and accomodating and the rooms were clean and new (no highway noise). houston is very spread out but the location seemed close enough to all points of interest. the rooms were large enough for the kids to hang out and play. complementary breakfast was great!',happy
id48224,' the good: was able to check-in early. did not have much staff contact. the room was nice clean and quite. sized nicely. the internet worked great. (wasnt slow) the location is close to the interstate-main road. the bad: the tv did not have local channels on it. (abccbsnbc not even pbs!). only national channels. no pool or free breakfast. no daily housekeeping. a lot of internal room noise at night (refrigerator running air conditioner on) a lot of little nightlights at night from all the light displays in the room. (microwavedvd display alarm clock) the room was not completely dark. made it difficult to sleep. the location was not close to any shopping or restaurants.',happy
id48225,' in contradiction to the prior review there was no smell of gas in the hotel (i have a keen sense). the hotel is very much in the european style; yes the bathroom is small but there is a lovely courtyard a nice foyer and the room was very comfortable and large. the wireless is free. the service excellent. there is a wonderful tea-coffee lounge a mere --- block away. the restaurant inn at the park had great food enjoyable live entertainment and more importantly professionalism with the right touch of friendliness to make a solo business traveler very comfortable. the hotel is within walking distance of the business district a starbucks rite aid whole foods and buffalo exchange all convenient. this will be my hotel of choice for all future business trips. while there is no fitness center on site the park across the street provides for a lovely jog; and an inexpensive day pass ($-.--) can be purchased to a local gym.',happy
id48226,' i am writing this review a bit earlier than expected. you see i was woken up at -:--am by a brand new flat panel tv in the breakfast area blasting the news to all those suckers who happen to be sleeping on the sofa bed in the front room of the - room suite. if you have never stayed at an embassy suites they have an atrium that all rooms face so it is either really cool or really annoying depending on whether you are deaf or not. when i could no longer take the before dawn intrusion i did what most reasonable people would do called the front desk. what i got is i will call and ask them to turn it down funny cause the lobby is what -- feet from the blaring tv. so i laid back down waiting for the peace and quite i expect at - in the morning. gues what? someone turned it up. i must have cheesed them off by politely asking them to do i dont know their job maybe. i should be ashamed of myself for bothering them and just shut my yap but funny thing is i then got a bit mad. i called down again. i can still hear it sir i asked them to turn it down ok then why does it seem to be louder? (sigh) i will call them again click. she hung up on me. i must have bothered her again i guess. so again i tucked myself under the cheesy velor blanket trying to recapture my dream. -- minutes pass. no change in the volume. i heard every news story every commercial every olympic fanfare (it was nbc). that was it. i called again i will get dressed and go down there and turn it down myself silence (from the front desk i could almost hear her thinking whatever ) click she hung up on me again. so i get dressed and go on down (hey i was up on the -th floor) and walked up to the offending tv. not a single guest watching it. just blasting to no one in particular. i see a staff member walking by and i ask can you help me turn this down and she barks at me we dont have the remote we dont know how to do it and she walks away. what have i done to deserve this? i checked my breath and my zipper my nose and my bo and i honestly dont know why i was getting them so upset. i was really really bothering them maybe i should just shut up go back to my room and pay my bill and leave them alone you know give myself a time out. but hey i am an adult i have atayed at maybe -- different es and booked trade shows and meeting for a living so i am used to dealing with hotels. the good ones trya nd make their guest feel special the bad ones well read on. so last chance i walk up to the front desk hi i am the guy who called about the tv and the folks in the breakfast area says that they dont have the remote ok sir i just got here what is the problem so i repeat my sad tale and she say is to me what floor are you on? the -th. she rolls her eyes in disbelief that i could hear it way up there. so she say is let me ask ellen she took your call so she steps back and i hear some mumbling and she walsk back and says sir ellen turned it down herself she has the remote ok its still blasting it is not down enough . yes it is sir it is our ploicy to turn the tv is on at -am and we cant do anything about it now i am normaly a tolerant fellow who expects a bit of noise from other guest rooms (kids tv is or just chatter from folks walking down the hall) but i surely did not exext to get attitude from the front desk for just asking them to turn down the volume. so i say to her it is -:-- and its been on for a while sir that is our policy how long will you be with us one more night sorry we cant help you i was flabbergassed. why in the world would i make this stuff up. do they seriously think i sit there at - am waiting to complain about something. that i am making it all up or just over sensitive? yes they do yes they do because what happened next summed up the whole bitter exchange. i said to her i hope someone would please go over and listen to the volume ellen never showed her face and her flunky just looked at me and shrugged her shoulders. so i grabed one of those tell us how we are doing cards and said someone is going to hear about this and as i walked away i heard her say under her breath stupid i turned around and said what di you say and she say is i said it is early [--] lady. i heard it correctly the first time. remember i am the guy that can hear a tv from seven stories up. she never checked it out never smiled or acknowleged my concern and gte theis as i walked away she called me stupid. thanks ellen thanks rude employee who barked at me in the lounge we dont know how to do it and a big thank you to the front desk clerk who rolled her eyes ignored my reasonable request and called me stupid. fianlly a big thank you to embassy suites la jolla. i will never forget you. you know just how to treat your guest like [--]. wowand it only took me ---.-- to figure it out. otherwise the hotel is clean convienent and the rest of the staff was wonderful. especially the young man that checked us in. will i be back? if i did i would be well stupid.',not_happy
id48227,' this hotel is in the center of everything! the hotel is easy to get to which is great when you have heavy packages. the room we stayed in was beautiful. very modern and we loved the white beds. dual shower heads woke us up perfectly every morning. we enjoyed everything but there are a few things i should mention. for those who like their privacy there are no locks on the bathroom door no fan and the light in the bathroom shines very brightly into the shower. the bed was very comfortable though and all in all we had a fantastic time here! definitely will be back. i have never been in a hotel that is so fast it makes your ears pop! so cool!',happy
id48228,' stayed at the marriott marquis for two nights recently on business. the --th floor bar was a wonderful experience and the view was amazing. the hotel isnt close to the touristy side of san fran but near the convention center and some great restaurants (including one called duca that we ate at). the only troubling experience i had was in regards to internet in the room - the hotel doesnt have wireless in the room which is practically unheard of especially for san fran. i had to use the old school wired internet at the desk which was not at all convenient. business travelers might want to go elsewhere...',happy
id48229,' i stayed at this hotel with my husband and two young children for a conference that my husband and i both attended. it was right across the street from the convention center. it is not a large hotel which suited us fine because it was not difficult to navigate through. the hotel staff were friendly and helpful. the hotel gave each child a backpack of toys and there is the option of borrowing a suitcase with more toys and activities. we had a view of the shoreline from our room and from another window in the hallway of petco park. the rooms were clean wifi was easily accessible and free with becoming a select guest (free membership). the bathroom was large enough so that my husband and i could fit in there to bathe the kids and a pocket door conserved space although it was slightly derailed. there was plenty of shelf space in the bathroom with nice amenities but not enough hooks to hang towels to dry. bathrobes were provided. housekeeping emptied our garbage cans twice a day (since we have kids we generate a lot of garbage.) the walls were a little thin but overall not a noisy hotel. the trains outside were somewhat loud and ran during the night as well but since i have toddler boys i welcomed the trains as entertainment for the boys during the day. the hotel cafe was small and expensive but there was plenty of seating the hotel lobby to eat or drink your coffee. the mc cormick and schmick is restaurant was delicious. location was great as it was close to the gaslamp district and restaurants and shopping were very accessible. children is museum was within walking distance from the hotel.',happy
id48230,' we stopped in downtown dallas the last day of our trip. we were pleasantly surprised by the value of the room and the location. the hotel is only blocks from dining establishments which makes it an easy walk. the wxyz bar was convienant as well located in the lobby. we enjoyed dallas and wish we had more time to explore... when we come back we will be staying here!',happy
id48231,' have stayed at the intercontinental three times in the past year and most recently february -- ----. hotel was busy and even when i stayed there during the us open last year (and got a peek at some cute tennis players) i never felt out of place or that they did not appreciate my business. rooms are a bit outdated but they make up for it with wonderful bedding and toiletries. the lobby and fresh flower arrangements are beautiful. only issue i have had was during the us open last summer i was upgraded to a nice corner suite overlooking the health club across the street. while taking a shower the fire alarm went off from the steam (even though i had the windows in the bathroom cracked). i tried to ignore it and finish my shower but as i came out of the bathroom one of the hotel employees was in my room trying to stop the alarm. he scared me to death but luckily i had a towel around me. he just disconnected the alarm and left it off. a bit strange.... staff was nice and made me reservations for dinner two of the last three times i was there. i like how they have moved the conceierge section away from the check in location. overall a nice hotel. as for the noise of the street i love it and sleep with my window cracked each time no matter how cold. i love the sound of the city.',happy
id48232,' my boyfriend and i stayed in the paramount for - nights from march - --- this was my boyfriends first time in new york and we were really looking forward to the trip we arrived at the paramount and from the minute we walked through the doors the staff could not have been more helpful taking our bags speedy check in and also upgraded our room to queen size which was perfect as we had a lot of luggage and needed the space. the room was fabulous nice view extremely clean and had a docking station which i thought was a nice touch! our favourite part of the room was the bed! it was huge and sooo comfy! the location of the hotel was perfect you couldnt get more central and was a great base for seeing the sights! the lobby of the hotel is fabulous and sit down and enjoy a coffee the hotel had ipads in the lobby which were free to use very helpful for looking up sights and locations of restaurants etc. joined to the hotel is a dean and deluca coffee shop which was handy for a quick breakfast. overall i cannot fault this hotel i recommend it to anyone travelling to new york and will definitely be back!',happy
id48233,' centrally located. can get to anyplace from here. the managers reception is fantastic and drinks are well made. the plaza grill has a nacho appitizer that is to die for. get it mixed and you will find steak slices and chicken chunks mixed in with the black beans and chips. was enough for both the husband and me. also their pasta rustica was very flavorful and plentiful. made to order breakfast was like asking for anything and getting it. pool was nice clean and indoors. only downfall was no free wifi in the rooms.',happy
id48234,' upon arrival i noted too many people in the small lobby very crowded in the small space. we were promised adjoining rooms and free breakfast for all when making reservation. well had two rooms floors apart and only two breakfast. for a weekend with long time girl friends. we were run off from the very small pool at -:-- after because the pool changes to a lounge at -:--pm and were were underdressed. although all day ladies in bikinis without backs were walking all thru the hotel. our one piece swimsuits were unappropriate. we checked out and went across town to the sheraton whose pool and room service was open and with adjoining rooms all without reservations. although the staff was very courtious it is certainly no place for children or the over -- crowd unless you are a single man looking for meat market!!!',not_happy
id48235,' we stayed - nights in this hotel as part of a wedding party. the location is great - close to zoo beach sea world and old town. this is a motel-style place with doors that open to the parking lot so we had a lot of road noise coming into our first-floor room. cleaning service was a bit slow - they didnt clean our room until after -:-- pm but service was basically fine. the room is typical days inn - not fancy and kind of dark but seemed clean and the price was good. if i stayed in this area again i would price the holiday inn next door because it seemed newer and nicer. this is a decent place to stay but dont expect it to be anything but a typical days inn even if it is their hotel of the year .',not_happy
id48236,' stayed here for - nights during -th of july. got a rate of $----night. avoid this hotel for following reasons: - -. service - requested a room in upper floor but was given a room on -th floor. no explanation given. noisy construction next door. no bell hop on arrival to help. terrible service all around. - -. lines for everything: took us - hour in line on all days to be served breakfast. -- mins in line in evening to get a manager reception drink average wait for elevator - --mins. wait for elevator after -th july fireworks - - hour. tried to use stairs but stairs door locked. informed (rudely) stairs for emergency use only (a - hr wait does not constitute an emergency).',not_happy
id48237,' stayed - nights and each time i entered my room the musky smell was overpowering. i turned off the fan unit and think that helped (or i accclimated). i was on the --th floor--would love to know if all rooms have this smell (like wet old wood). housekeeping seemed to be an issue. they should use a swifter in the bathroom & pay attention to the corners. not sure what was left behind by last person but in the - nights i was there it was never cleaned. a glass that i used was not replaced. towels felt like they had been dampl when they were folded-rolled since they were scratchy. you can definitly hear doors opening & closing. and the window lets in all of the outside noises of the city. bed cookie fitness center location & staff through were all great. and it is wonderful that the corner office & restaurant is next door. the food is great and they stay open later than most of the other restaurants in the area. make sure you research to get the best price or youll end up not getting a good value.',not_happy
id48238,' this was our first trip to san deigo and we were unsure of where to stay as we didnt want to rent a car and appreciate public transportation. we couldnt have picked a better location for all of our wants. our goal is to find a clean and comfortable place to stay and we found all of this at the bristol. after reading the reviews i was comfortable with booking this hotel and after staying there i would say this was a great find. we are used to walking and using public transportation and we had no problem getting around san diego from our location. our party consists of two moms and our daughters and we felt safe and comfortable at all times. you will not be disappointed staying at the bristol.',happy
id48239,' stayed three nights on the club levels. rooms were clean and comfortable. staff was efficient and polite. our original room was right on the corner of -th ave. and --rd st. and you could hear the traffic as im a light sleeper i asked for a change of room to a quieter one. the staff accomadated me and i was able to change to a quieter room on --nd street. i really appreciated that and slept very well my two remaining nights. advantages to staying on the club level are many: free water and sodas free internet free contiental breakfast that was very good free hordeuvres in the evening. the one drawback to the club level is that they are floors - - -- and i did miss staying on the high floors that you often have some very nice views from. this was my -th stay at the westin times square and i was not disappointed.',happy
id48240,' i arrived in seattle one rainy september evening without a place to stay thumbing through the local directory at the airport i found a b&b which sounded nice (cant remember the name). anyway i called they were fully booked but recommended the ace. im so glad they did although they had no rooms for saturday night they were free from sunday but advised me not to reserve a room as they had - left and i would have to pay a booking fee if i pre-booked. i was pleasantly surpised to find the hotel about half the price of the stand chain hotels which were a bit more central. as someone has written this isnt a place for your mum and dad but as long as you dont mind sharing a bathroom which are spotless clean by the way. this is the palce for you staff couldnt be more friendly recommending places to eat and things to do a little off the beaten track. breakfast was great and lots of it and unusually for hotels in seattle was included. ive already recommended it to - of my friends.',happy
id48241,' the w is quite possibly the coolest hotel i have ever stayed in. ive stayed at many w hotels - chicago city center chicago lakeshore nyc the court to name a few. this is by far the best w ive stayed in. it has a beach theme so everything is in blues and purples - very soothing. we were in a slightly upgraded room - one of the corner rooms and it was amazing. not a suite but plenty of room. loved the window seats with cushions and pillows. the window even opened a bit. the bed was great - plenty of closet and drawer space. there were these great huge mirrors all over and we had a beautiful view of the city from our curved glass wall (if you look at a picture of the exterior and see curved glass running up the front these were some windows to our room). the bathroom was huge had a huge soaking tub and had perfectly white tile and grout. this is a feat for a hotel...trust me. the shower had some crazy water pressure - i thought my hair would be washed right off my head...but the shower was great - enclosed in glass but i could look out the huge windows in our bathroom while showering. the location was pretty good - within walking distance of the downtown area and little italy but not in the thick of it. one of my favorite things was the outdoor beach bar - the floor was of heated sand! it had a fire pit and heat lamps to keep you warm on those cool ca nights. the workout room is right next to the pool and though it is a covered area the room is actually outside. nice. the only downside was the valet service. it was total confusion out there and i dont think they did a very good job. also i hate how all ws make you pay for internet...seems like that should be free these days.',happy
id48242,' my boyfriend and i are from philly (late --s) and used tripadvisor to book this hotel for the -th of july weekend. i picked it based on the positive reviews from here and we were not disappointed! tripadvisor forewarned us about the valet parking so i knew to budget (we sucked it up and paid for it). we also joined omni select guest (free) and were rewarded for our first stay with morning beverage delivery and free in-room wi-fi. the bf and i were able to check-in early and i thought the staff was the friendliest ever. never experienced a friendlier or more helpful staff. the concierge can give you a map of the area and very specific directions on how to get places--in fact i found that true of any of the staff (they are knowledgeable and great for recommendations). this hotel is walking distance from gaslamp restaurants and bars. we had a rental car and the hotel is a short drive to the zoo short drive to pacific beach and mission beach. suzanne i believe that is her name was working at the concierge desk when we were looking for a mexican restaurant in old town and recommended casa guadalajara which we really enjoyed. our room was clean and spacious. we had a lovely view of the bay. the one downside (which was also mentioned in an earlier review(s)) was the bathroom door. it is a sliding door which doesnt really shut (you can see through the cracks from either side). nevertheless i would definitely stay at the omni again and i wouldnt let the poor door design deter me.',happy
id48243,' i was in san antonio for business and needed a facial. i am very picky and liked the reviews on trip advisor so i made an appointment. they used french skin care products. the esthetician was great and my skin was clean and very smooth.',happy
id48244,' we booked this hotel not knowing exactly where to stay location wise. it turned out this was just fine as it was handy to both trolley stops and restaurants. we did not take in a show but had we this would have been the perfect location. my whole family loved the variety and quality of the shampoo-conditioner soap and lotion selections the hotel offered. it was like a morning treat ! unfortunately we did not have time to make use of the facilities so cannot comment.',happy
id48245,' the property was clean safe & orderly there is awesome bar on the top floor. great for a couple get away or a single person visiting the city. the rooms are small but functional but the bathrooms are too damn small. if you are a average size person or larger you may have problems with the toilet and how its situated. kinda awkard!!!',happy
id48246,' my wife an i were recent guests at the w seattle. this hotel promises and hypes a zen-like experience; however it falls short in delivery. the hot water faucet fell off it is spindle at the first touch; we left the hotel at -:-- a.m. returning at -:-- p.m. to find that the room had not been made up. there is no door tag to request room cleaning only a do not disturb tag. the lighting throughout is gloomy and the lobby-bar area is quite unbelievably noisy in the evenings since there are no soft furnishings to absorb conversation sound - certainly no place for a quiet drink after a long day. restaurant prices are high ($-- for a continental breakfast) and the final sting in the tail was a charge of $-- per night for parking. there are better places to stay in seattle for less money than this.',not_happy
id48247,' i stay at the comfort suites --- mights a month and am very pleased with the service and amentities for a business grade hotel. there are --- restaurants within walking distance as well as a number of stores.',happy
id48248,' did a lot of research for a hotel for a family reunion at thanksgiving. visited the property in advance in june. worked with jennica cortes in reservations; booked four rooms on the --th floor: three corner rooms plus a connecting double queen room. all with great views of the marina or the bay. bottom line: we had a wonderful time. meals at the red marlin were delicious. housekeeping was very responsive to requests. pools were perfect for kids. only downside was the wind that whipped through the pool area at -pm. but kids didnt seem to mind. easy access to freeway to downtown. have visited san diego lots never stayed here before (but remember it as the hyatt islandia). would definitely visit it again. the price is right and the corner units are terrific.',happy
id48249,' had a great time in the beautiful suite. the staff was very helpful - never a problem. take the el from midway stop at lake and state - the monaco is --- block away! enjoy',happy
id48250,' amazing - star hotel. gives good room service they will arrange for the cab as well. hote was full when we went there. it gives the image how good the hotel was. it was first time that i stayed in - star hotel so it was the best',happy
id48251,' four girls headed to ny for a girls weekend this was a good location in walking distance of times square. it was just far enough away that at night it was really quiet. the room was clean but very small. we had to have the desk chair removed in order to find space for - suitcases. beds comfy water hot and the bar downstairs loaned us wine glasses every night...not to mention freshly baked cookies when ever we wanted. wed stay again.',happy
id48252,' like all westins this hotel was in a very convenient location and the rooms-amenities were great. the people and staff were extremely friendly - i chatted with multiple staff members in the club lounge and they were always looking to make sure i was comfortable. my favorite was sam the manager at the gym - he knew every guest is name and always greeted you with an enthusiastic smile and made sure you had what you needed. great way to start the day.',happy
id48253,' we had a great meeting and we planned to stay the night. the bartender was very rude to us though (raul) and didnt save our seats (like we ask him to please do) when i went to check in to our room and husband had a cigarette. came back into lounge and he had put soda in my glass of wine (glass from outside) took up my husbands beer (quarter full $-.---bud light) and gave our seats away. i had to ask someone to stand up to get my jacket off of my (used to be my) chair. had enough of that rudeness. went to room. walked to liquor store (- mins) finished our party in our room at --- the cost of lounge ordered pizza. beautiful room nice rest of staff. would definately stay again if in the area. hall had funny smell ground floor between desk and elevator. just held nose and walked fast. great place to stay and not drive home after a couple of drinks but byob would be cheaper.',happy
id48254,' the milner hotel is a simple no frills hotel. rooms are comfortable enough for a safe quiet night is sleep. clean but could do with more vacuuming (but that applies to all hotels). free continental breakfast with coffee juice fresh waffles bagels etc. they offer free internet access but untested. if all you want to do is visit boston and only need a clean safe quiet inexpensive place to sleep this is the hotel for you. major benefit: it is located in a fantastic location about - blocks from boston common and several subway stations so getting around town is very easy. helpful friendly staff.',not_happy
id48255,' when i entered my pod room on the --th floor i thought dear god how are we going to stay here! the room was shockingly small! however it was extremely clean very modern and the beds were comfortable. plus the view from the top of the hotel was really fantastic especially at night. now the best thing about this hotel is its location. it is a short walk to -th ave it’s not hard at all to get to time square and there are a lot of little restaurants on the same street of the hotel! if you want to brave the subway there is a stop right there on the street but let’s face it new york is a city of walkers so by the end of the day all you want to do it lie down and rest your feet! and the pickwick is perfect for that. you don’t need a lot of floor space when you are so tired you can hardly move. i loved the bathroom in this place! it was very modern and always clean. the rain shower heads were fabulous. i will be going here again!',happy
id48256,' we travel with our dog so i prefer to stay at la quint because they are dog friendly and usually very clean. this hotel was really nice in a great location. we walked to a lot of places or took a trolley for $-.-- per person. the front desk staff was super friendly too. our room was clean and quiet. really good bbq and chicken at bill millers bbq. inexpensive food.',happy
id48257,' the best hotel by far. we stayed at the homewood suites from mar.---apr.- ----. cant say enough about the staff. the front desk staff stelladerikand del thanks so much for putting up with me bugging you about setting up my wifi on my cell. they are all so helpful . great housekeeping staff and special mention to ceceilya excellent worker. we had - bedrm suite and the view was over looking the pool and walkways . you can see the cruise ships and others go by. this is the best location ever. everything is so close. downtown is like -- mins. away petco park san deigo padres home whaledolphin cruises. so much to see on the waterfront. we enjoyed the breakfasts and dinners. free internet and wifi.we will be back. thankyou homewood suites for the best holiday .',happy
id48258,' do not even think about it! horrible experience with the manager beth over the phone before we even got there. tried to cancel reservations because it was our --th anniversary and my husband booked the room before he knew i had made other plans to surprise him. the manager would not let us cancel the reservation and we were going to be charged $--- for the room whether we stayed or not. tried - times to reason with her and explain that we did not want to stay there on our anniversary but could not afford to lose our money. totally rude unreasonable and condescending to me. so since we were going to have to pay $--- i cancelled my special plans and we went to the hotel. it was dingy musty and smelled of too much cleaning solution! the decor was -- is log cabin- complete with a picture of a deer on the wall. not a quaint romantic place like my husband had thought (from the website). no view due to overgrown trees and shrubs. other guests had taken over the small pool and lobby. we decided we could not ruin our anniversary by staying in this place. i wish my husband had read these other reviews first. i am so glad we did not ruin our anniversary by staying...even if we are out $---...it was worth it not to stay! this place needs new management tree trimming and re-decorating. then it might be ok.',not_happy
id48259,' we stayed at the state plaza the past june. the rooms were clean and a nice size. the beds were very comfortable. there was a small kitchenette that was useful. my husband and i saved money on food for the kids by going to a local grocery store and buying things for breakfast and lunch. this helped keep down the cost. the downside is there was no stove but a stove top so we couldnt make pizza or anything that needed to be put in a stove. it was very quiet and everyone got a good night is sleep. the hotel is in a good location and we felt very safe. it isnt a long walk to get to many of the main attractions such as the white house and monunments. the downside went we went was that it was so hot! luckily the hotel room had a good cooling system and we were able to cool off. we had a view of an apartment next door but we were using the hotel to sleep and eat and not for the views. there is a subway station a few blocks away. another downside is the business center only has two computers and it is hard to get onto the computer. my advise is to go down there early enough. overall this was a nice stay and kids had a great time!',not_happy
id48260,' we stayed here for - nights. the suite was perfect for us. plenty of room and very clean. we really enjoyed the big breakfast buffet to fuel us before our full days of sightseeing. the hotel if very close to the federal center metro stop which we took full advantage of. the pizza place next door to the hotel is pretty good place for a late night snack and there is a mcdonalds right around the corner on -th. the front desk staff were very nice and helpful. the pool is small but adequate and the hot tub felt amazing after very busy days.',happy
id48261,' stayed here in feb for one night fantastic views! i was on the --nd floor however the hotel goes up to the --nd floor so request a high floor when you book. the hotel is beautifully decorated very fancy inside and the desk staff were very helpful. you cant beat the location for this hotel it is right beside times square so very safe at night. from my room i could see the big adverts and bright lights that are right in the middle of times square. the naked cowboy stands right at the bottom of the street!! the rooms are very spacious however my room was a little dirty had a big stain on the carpet and was very dusty obviously hadnt been cleaned thoroughly for a while. when i asked to be moved i was told this wasnt possible but i was only there for one night. the doorman is very helpful and there is somewhere to store your luggage when you check out but remember to tip the guy if you want it to be securely put away and not left to one side with the others!',not_happy
id48262,' at first i bulked at making a reservation because of the price. i had reservations to fly out of denver international airport on the day of the first snow storm of the season (it figures) and was concerned about traveling to the airport from the springs the morning of and so wanted to stay overnight somewhere close to the airport the night before. well let me tell you i had spent ten hours (the day prior to finally booking a hotel room) searching online hotels (off and on while doing chores packing etc.). having given up the search that day the next day i woke up bright and early with thoughts of the staybridge in my head as i had liked all that i had seen online the day before--new hotel close to the airport complimentary evening appetizers and drinks not to mention a free hot breakfast. thinking of the impending storm and that my life was worth more to me than the extra eighty bucks i had to plunk down for the better closer-to-the-airport hotel i went ahead and called the hotel that morning for a reservation. well needless to say not only was i extremely pleased with the government employee discount that i got but i also was extremely pleased with the hotel and the services which turned out to be great squeaky clean and made me feel as if i didnt want to leave as the decor cleanliness hospitality and amenities were nothing short of spectacular and more importantly made you feel like you were right at home. bottom line this is the place to stay if you need a place near the denver airport and it is certainly worth the full price (even if you dont qualify for any discounts). p.s. customer service reps at the front desk are very courteous and book your airport shuttle right away! and as a woman traveling alone i felt very safe. had no worries at all.',happy
id48263,' i chose this marriott property for its proximity to the verizon center for a concert. it’s an easy ---minute walk. the neighborhood is safe…busy…full of restaurants and shops. the walk back from the verizon center (at about -- pm) was a non-issue. there is a metro stop at its doorstep (hence the name) which makes is a fairly good stay for visiting dc. it was a standard full-service marriott. i didn’t use any of their restaurants…only the concierge’s lounge which was perhaps the smallest that i’ve seen. parking (valet) was $-- for the night. if you need metro access then this is a good choice. otherwise there are many options in the city.',happy
id48264,' i stayed at -- park avenue hotel for six nights while i was in town for the us open. this was my first time staying at this hotel as well as my first trip new york city. i had a fantastic time in the city and loved everything about this hotel. the location is ideal.......only four blocks from grand central and walking distance to several sights shops and restaurants. every single employee of the staff were friendly beyond expectations. sophia (front desk) always greeted me by my name and made me feel welcomed. christopher (concierge) was also very friendly and helpful. the doormen and housekeeping were very friendly too.....always saying hello with a smile whenever i passed by them. the rooms are small but standard size for new york. and i found the room to be rather quaint relaxing and quiet. this will definitely be my hotel of choice next time i visit new york city.',happy
id48265,' we spent - nights at this hotel on presidents day weekend. paid $--.---night for a basic double room on internet rate. we were allowed to check in early due to unexpect itinerary change. the front desk staff were most accomodating even changing rooms for us when the first room was totally inadequate. actually the -st room downright stunk!! literally! room --- had a foul musty odor that i can only liken to a thousand damp ashtrays shampooed into the wall paper and carpeting. i can understand if this was a smoking room to have a slight odor but for a non smoking room this is just bizarre. ive been in bars and bingo halls with less odor than this room. staff made a hassle free room change for us - doors down and the room was adequate. the shower was starting to form a bit of grout mildew which is supprising since this hotel looks like it was renovated in the last --- years. i guess my standards are consistant with an airid climate where there isnt much mildew. the rest of the room was good. linnen was clean and comfy. the beds were average in comfort for a hotel. the pool was avg temp and very useable. hot tub was nice and hot. the covered parking under the hotel was refreshing due to the heavy rains we had. the continental breakfast was better than most. the only hot item was oatmeal but they did offer nestle mocha style beverages if youre into that. the girl in the breakfast room could really use an assistant to help clean up. the high volume of multiple kid families led to the breakfast room bordering on being filthy by -am. why cant people with kids clean up after their own when they have a spill or are finished eating? i do! i agree with other users posting comments about the kid and hallway noise in this hotel. there is more of it than i would want to put up with if i didnt have kids. for a couple looking for a quiet place to stay i think id look elsewhere. id stay here again if i had my kids with me.',not_happy
id48266,' stayed here earlier this week (december ----) for work. -room was brand-new seeming and i had a lovely view of the chicago river and lake michigan (the check in person gave me a choice of lake view or city view which i appreciated.) his name was yonnes or something similar- -shout out-- he was awesome! -service was very friendly. every staff member i passed including maids etc said hi to me and offered to help me find what i was looking for if it appeared necessary. -agree that hotel had a very bustling feel and it is a major convention center. -it is very close to the michigan ave shopping destinations-- easy walk -service was great; ordered room service twice and it came quickly and was very good food. normal big city room service prices. not too insane. -sink in bathroom was absolutely tiny and had a lot of trouble perching my stuff on the edges. if it had been more than just me in the room it would have been really tricky. -odd but there didnt seem to be an option to re-use your towels (or bed linens?) there was no sign in the room and i tried hanging the towels back up but got new ones anyway the next day. seemed oddly out of step with the green trend. -gym was in a tunnel under the hotel and a pretty long walk-- annoying. gym itself was reasonably large quite a large number of treadmills and ellipticals and a few other things decent selection of weight equipment fitness balls etc. they had individual tvs on the cardio equipnment. there was sort of an abandoned dated looking salon in the same level that creeped me out.',happy
id48267,' i stayed here for a week for business. as soon as i opened my hotel door i knew this was bad. i had a non smoking room and it smelled like smoke. the popcorn ceiling and outdated decor was a nice touch. the last night of my trip i was awakened by a drip. i went into the bathroom and the ceiling fan had water dripping out. the bathroom floor was wet. i was checking out that day and i told the front desk person and he laughed and said yeah this place sucks . i agreed. do not stay here!!!!!',not_happy
id48268,' my favorite boston hotel. i travel frequently to boston (at least once a month) and have sayed here often; and i have never once had a bad experience at the boston park plaza. in my opinion this hotel offers the best value for a convieniently located downtown hotel. rooms are average size (for boston) spotlessy clean basic but nice furnishings. i was shocked to see any negative reviews of this hotel. this is not a luxury hotel so if youre looking for a four seasons experience youre better off paying the $--- night price tag to stay at the four seasons. but if youre looking for value great location and friendly service at a reasonable price (i typically spend $-- - $---night by booking on priceline) this hotel is perfect and i wouldnt change a thing about it.',happy
id48269,' the balcony view was awesome however you dont sleep or shower on the balcony. the room was terrible. mold in the shower grout box size rooms cheap furniture and if i saw more sq. in. of beige i was going to puke! housekeeping should be ashamed and the decorator needs glasses at a minumum',not_happy
id48270,' we stayed at this hotel with our --year old on a family trip to indianapolis. here is the good and bad: pro is- the pool is awesome! very warm clean and really large for a hotel this size. the jacuzzi was the perfect temperature and the pool is open -- hours except for kids under age -- it is only open until --. great pool area! the staff was friendly and tried to be helpful but didnt seem to know much about the area. the hotel was just off the highway but very quiet and had a nice homey feel to it. there is nice quiet sitting areas with lamps all around the lobby so you can sit and hang out. there is also a nice little living room in the lobby with couches and a tv where you would feel comfortable just coming and hanging out. the room was very clean and larger than a normal king room. although not huge the room did have a king bed and also a sitting area that allowed plenty of room for our child to spread his toys out. the bathroom sink is seperate from the shower and toilet which is nice with a little one. the shower had a tub which is also nice with a child. all the rooms have a fridge and microwave which we loved! the decor was a little outdated but not a big deal for us. this is the first hotel we havent had a flat screen tv in they had the old tube type tv that didnt have the best picture. but still worked fine and my son didnt seem to care! they do have a small fitness room that isnt fancy but will get the job done. there was one treadmill one bike and one eliptical machine. it is also open -- hours. con is; the hotel doesnt seem to be in a real suburban area meaning there wasnt any of your staple stores (grocery target restaurants walmart etc) really close. we ended up driving about ----- mins to find major restaurants and stores but once we found them there was everything you would need. if you head about ----- west from the hotel it is a sketchy area and i wouldnt take my family anywhere near that area of town. we were on the search for a restaurant and found ourselves in an area that we werent comfortable with. the front desk staff didnt seem to know much about the area or the local festivals etc. i recommend using your computer to find what you want to do and not rely on the staff for their help. the breakfast was just ok nothing fancy. it did save us money and time as we could just eat there but the choices were slim and not excitingm especially for those of us trying to eat healthy. there were waffles pastries bread and bagels a few cereal choices yucky looking apples watered down juice and a few other things. nothing exciting and no one really keeping things stocked and straightened. if you want some healthy choices bring your own food. there was nothing there for me to eat. the fresh fruit looked like it had been around for a few days.',happy
id48271,' i never like to write bad reviews if i dont like it i wont stay again. we recently stayed here on a trip to philly. we tried to check in and they had no king rooms available though we requested one but said they could charge us to upgrade to a king room with a view. so they did have king rooms they just wanted to make money off of it. we agreed only because we had prepaid for the room and they wouldnt refund out money. the room was plain. the bathroom had mold growing in the cracks in the grout in the shower which could have been eaisly wiped away. we found trash in the drawers which made me wonder if the sheets had been changed if nothing else was clean. got attitude from the concierge. the last straw and im embarrassed that i even stayed after all of that was on the morning of check out housekeeping opened the door to the room with out knocking while i was undressed. i was furious called the manager and they said they would address the issue with the housekeeping manager . ill be writing a letter to the corporate office. id avoid this hotel at all costs and will think twice about staying at any hyatt again.',not_happy
id48272,' i came to this hotel last weekend for a conference. the location is perfect for baltimore. all of the sights worth seeing are within walking distance or you can take a water taxi. the hotel itself is monstrously huge. i found the parking to be expensive and somewhat complicated (it certainly could have been easier to navigate) but definitely something i could handle. the hotel is beautiful. there are - restaurants and a cafe inside. dont eat there. the food is not good at all and everything is expensive. the rooms are clean and modern. the wifi costs money which i am guessing is pretty standard these days. the ball rooms were very nice. the staff here were helpful and courteous. the room itself was quiet and the beds very comfortable.',happy
id48273,' we really enjoyed our recent stay at the wyndham parc --. the hotel and lobby were very attractive. the room was clean and bright and we had a wonderful view of the city. our favorite thing about the hotel however was the food in the restaurant. everything we had was first class and delicious. and being in union square it was very convenient to the best shopping and local transportation. we highly recommend this hotel when visiting san francisco.',happy
id48274,' there were several instances while staying at this hotel that we either needed something in addition to what they offer or we needed personal assistance. one each instance the hotel staff went above and beyond to be accomodating. the rooms do not have microwaves or refrigerators. i asked if they could bring us a refrigerator and they did so free of charge. they said they do not run the shuttle to magnificent mile any longer and i expressed my concern with this b-c cab fare one way is around $-.-- w-o a tip. they allowed me to turn in my receipts for a cash refund from the cab company. this was because i planned my trip depending on the shuttle running to and from the magnificent mile several times a day. the concegire was very helpful--giving us maps and other wonderful suggestions. take advantage! the weekends at the hotel were very very crowded in the lobby area which makes dining in the restaurants downstairs less than peaceful. staying during the week was nice. the hotel is very close to the art museum which was nice! i would recommend to any traveler to bring water to your hotel room b-c the bottles on site are $- in the room and $- in the hotel lobby. you need to plan for cash for a cab to the magnificent mile or bring sneakers to make the -.- mile walk each way. the cab rides add up very quickly b-c you are paying to sit in traffic on the way there and back. there are many walgreens and other grocers to bring stuff back to your room which you may want to do b-c of the pricey hotel items.',happy
id48275,' hilton is a strange inconsistent hotel brand. in -- years of international travel i have stayed in hiltons that deserve five stars and ive stayed in hiltons that dont even deserve three. the washington hilton is closer to the latter. granted it recently had a renovation to the rooms and they are up to a good standard. but despite the renovation all is not well with other parts of this hotel and i think part of the problem is the management. today was a total mess. a dance event called the dc bachata congress and international latin dance festival totally overran the property. it looks like it runs for four days. there was a very loud huge dance party on the main lawn with a dj shrilly yelling over the music. if you were not there for this dance party and had for example small children or simply did not want salsa music thumping in your room say while you are trying to finish an important report while traveling on business you were out of luck. so my guess is business travelers and families were not pleased with the failure of management to keep this event from encroaching on their peace and quiet. heck im surprised people in the neighborhood werent complaining. you could hear the dance party over a block away. you were also definitely out of luck if wanted to enjoy the pool. it was packed beyond the point of over-crowding. the water was dirty or to be charitable not clean. i went there hoping to get a swim in but the single swim lane had been totally over-run. the life guards appeared to have given up on trying to control this crowd. i felt sorry for them. it was not their fault; it is the fault of whoever manages this property. one old lady tried to swim but was totally overwhelmed but people jumping into the swim lane and couples just hanging out in it. there was not a single lounge chair to sit on not to mention hardly any space in the pool. in -- years of international travel i have never seen such a mess at a pool in what should be a five-star hotel. it looked more like a motel at fort lauderdale during spring break than a hilton. and coming back to the renovation while parts of it brought the property up to ---- for some reason hilton left other parts of the hotel as is. one of the bars looks like it is stuck in the -- is which when it was probably last renovated. it went with that fake english pub look that has not been cool for a very long time and stands in stunning contrast to another bar just down the hall that has a modern theme with clean lines and stainless features. it is also too bad that the renovation did not do a better job of capturing the fact that this property is architecturally very interesting as a modernist structure. the result is visual cacophony which i guess fits with the musical cacophony blaring out on the main lawn. there are plenty of better hotels in dupont circle. give this place a pass.',not_happy
id48276,' some of the rooms are very small but fine for someone or a couple not planning to spend a lot of time in the room. well located in the gaslamp district and close to the convention center. my first room had a door connecting it to an adjoining room and the noise from that room sounded like it was in my room but the staff cheerfully moved me to another room that didnt connect and it was perfectly quiet. dont miss the incredible roof deck!',happy
id48277,' the beds are excellent (comfortable mattress and pillows washable quilt instead of duvet quality sheets). rooms are small which i prefer when i travel alone for business. quaint boutique hotel. great location.',happy
id48278,' we just returned from a - night stay at the hotel giraffe and were very pleased. we arrived - hours before check-in and were greeted by the bellhop when he saw me sitting in the car while my boyfriend checked in. he took our luggage and told us that our room was ready right away - we were very after a four hour drive from boston. the lobby was nicely appointed with a piano and beautiful floral arrangements a sofa and chair set up and tables and chairs. we helped ourselves each morning to the continental breakfast consisting of things like bagels muffins pastries hard boiled eggs oj cranberry juice coffee cut fruit yogurt cereal - all delicious. when we returned late in the day we stopped again for wine and cheese. coffee and cookies were available ----. we had a - bedroom suite at the end on the -th floor room ---. it was tastefully decorated and roomy. the bed was comfortable and the room was clean. if youre looking for a view though this isnt the place. we were very overall with our stay.',happy
id48279,' i wouldnt say that im a hotel snob but there are a few things one has a right to expect. good treatment upon arrival a decent bed and a clean hotel. this travelodge has none of those and i will avoid it at all costs in the future.',not_happy
id48280,' the edgewater is a fine hotel built on a pier over the ocean. the magnificent lobby is built like an upscale north coast fishing lodge. that theme is carried into each guest room. we booked on priceline and stayed friday & saturday night while we walked & shopped downtown. the first night we stayed in a city view room and moved the next day to an ocean view room; though the room furnishings are really no different; it was like moving to a different hotel. the ocean view is simply fabulous. here’s my plus-minus assessment of the edgewater. +great location on alaskan way; a - minute walk to the cruise ship terminal a - minute walk to pike’s market a -- minute walk to the space needle or a -- minute walk to the downtown shopping core. +the rooms are heated with the fireplace and the aura is great. +flat screen tv (--” in the city view rooms and --” in the ocean view rooms). +- comfortable easy chairs to sit by the fire in. +a comfy ottoman fashioned out of wool in the shape of a bear. +great linens high thread count sheets make for a good sleep. +a teddy bear in every room +funky modern bathroom with large walk in dual head showers. +homey lobby with inviting chairs to enjoy the fireplaces and ocean view. +very nice fitness facility with - treadmills - ellipticals a resistance device and free weights. +a complimentary business centre with - computers and a printer. -parking is expensive we paid $-- per day including tax.',happy
id48281,' i can not express enough great things about our recent stay at the pier - hotel. we were celebrating a girlfriends birthday and decided to do a girls weekend away! it was great a lot of us live in different parts of the country so a weekend away from our husbands and kids is like christmas! a week before our stay we received a call from our experience specialist sarah and she helped me plan all of our events. we were greeted at the airport with by a limo and arrived in style to this great looking hotel! we were impressed with the quick and attentive valet service who then introduced us to tamiko at the front desk. she made check in a breeze and then pointed out where the hotel is crabby hour was taking place and we of course immediately took a seat! i had no idea old bay was actually truly from maryland it is great! after crabby hour we made our way up to our rooms and i have to say i dont know what was more exciting...our view from our balcony or the set and decor of the rooms! they are beautiful. the rest of teh weekend we enjoyed our trip to the local spa visit to the aquarium and did lot is of shopping. on top of having superior customer service and a beautiful hotel the location was absoutly perfect too! the entire staff made us feel like we were family while we were there and we cant wait to go back again. we have decided to make baltimore our official meeting place every year! to say the least we can not say enough wonderul staff and experience we had and we cant wait to makee the trip again!!!!!!!',happy
id48282,' i stayed with my son and god daughter for two wonderful days. we stayed in a triple room that was much larger and nicer than expected. the hotel service was very prompt and courteous. for the price we paid (---.-- a night with tax) you could not go wrong. i will return on my next trip.',happy
id48283,' context: thanksgiving weekend visit to washington dc with family. arrived thanksgiving day. were not totally familiar with dc so getting to the hotel was a little difficult. it was made easier by the fact it was a holiday and there was no traffic. entrance: the hotel is on a busy street and on a corner. it has maybe --- spaces to slide your car into to drop off bags and check in. parking is the killer (see below). check in was quick. the elevators require one to use the room key card to get to your floor. annoying at first but worth the security measure. basically you get into the elevator swipe your room key card and then you can punch your floor number in. business center: located downstairs. there are only - computers and one printer and they are out in the open sharing seating space with the food bistro. lots of seating and tvs but not very quiet during peak dining (morning). food: we got a room package with breakfast. the food was good and the service solid. definitely worth getting bc in our mind the free meal offset the cost of parking...there were three of us so breakfast anywhere else wouldve cost near the same. room: room appointments were very good. its a nicely renovated facility to everything was updated and new. our room had a king size bed with enough room to call in a roll away and still have room to maneuver. desk and closet were attached. the closet was a bid small but large enough if you are a light packer or on a business trip. good clean iron (didnt spit rusty steam onto my clothes) and ironing board. microwave and mini fridge were new. bathroom was tight and was a shower only - no tub. again all nicely updated. all very clean. bed a little on the firm side. room recommendation: ask for one not facing any of the streets. the lights are extremely bright and may interrupt sleep - even with shades drawn. location: perfectly situated if youre there to visit the mall area and certain federal agencies. four blocks from verizon center. three blocks from smithsonian (natural history museum) three blocks from chinatown one block from fbi building as well as other federal agencies. two blocks from metro station. however again read about parking below. food-conveniences: chain restaurants at your doorstep (e.g. mccormick & schmick gordon biersch subway). great dining three blocks away in chinatown. for sundries a cvs is three blocks away that is open until midnight. fitness: fitness center is downstairs and divided into three areas - pool cardio weights. pool is small and highly chlorinated cardio room is cramped weights have a good variety of machines and free. fitness recommendation: for running - do it outside. jog down to the mall area and run the circuit between the capitol building and the washington monument. rain or shine you wont be disappointed. parking dilemma: you can either -. valet park ($---day) -. find a garage within walking distance ($---day no overnite or $-- all day-nite) or -. park on the curb ($--hr from -am - ---pm) which you can renew every - hrs using your credit card via dc is parkmobile automated system. parking recommendation: travel light bring a small car. read about parkmobile on their website parkmobile.com. they are the dc parking contractor. basically you can handle all your parking via an app on your phone. if i had to do it all over again id arrive and valet park for a few hours (there are other rates by ---- hour blocks in addition to paying $-- for --hrs). read about and register with parkmobile (you need your license plate and credit card) then in the evening move it to a curb slot and pay by the hour. ---pm to ---am is free. so really youre paying $---day with the inconvenience of having to look at your phone every two hours for a parkmobile alert to renew your meter by credit card. be advised - parking enforcement is serious. you will get ticketed.',happy
id48284,' i stayed here because my trip was extended a day. the property seems nice from the outside. hallways had piled up soiled linens. there were men on laptops playing loud music in the halls. these halls are on the outside. there were no interior hallways. the room was ok on first glance. after i got settled i noticed some chips in the wallpaint. old mattresses. broken air con cover. mold in the shower. soap but no shampoo. the microwave oven smelled. there were stains on the bath towels. the tv is about -- years old. when i went to lock the door that evening the front door deadbolt didnt work. so i had to rely on the latch. not a great feeling to say the least. oh i forgot....i didnt have a reservation. i chose this hotel because of it is location. the lady at the front desk was unsure if there was availability. i gave her my id and a credit card and she still made me sign three invoices and initial in three places. i felt like i was taking out a mortgage. it was ridiculous. the room rate i paid was -- dollars higher than the internet rate. i left the next morning as soon as i got up. i will not be back and i seriously recommend you do not stay here.',not_happy
id48285,' this is a very good value. the location is good and the rooms are nice. looking at other hotels and their prices we were very with this place. nothing fancy but clean and comfortable rooms. the sushi bar is the best in the area. the only bad experience was the islands restaurant---just avoid it. the food was poor and the service poor.',happy
id48286,' travelled to ny from australia for the first time. spent ages researching hotels via the internet and only getting confused more and more. a friend said to try the red roof inn chain of hotels having used them in other parts of the usa. we booked and had a very good experience. they had our online booking on check in the room was quite big for - adult males the bathroom was big enough and clean. the room was well decked out with a large screen tv ipod dock and enough space for our several day stay there. we were impressed with the hotels central location in the heart of korean town and there was a lovely korean restaurant to dine in just doors away. everything was in walking distance from our hotel. we didnt have any problems at all and on checking out the bill was in order etc. i would recommend this hotel to anyone that has no other idea where to stay. the three of us would stay at this hotel and try other hotels in this chain without any hesitation in the future. go for it.',happy
id48287,' the hotel was decent for a group of friends on a fun trip to georgetown. it served it is purpose - walking distance to restaurants-shops good price large shareable rooms. however the front desk staff was rude and the hallways on our floor had a stifling unbearable fishy smell. while the secure parking deck is a plus and worth the $-- they ended up charging my card $-- and i am still trying to sort that out. the rooms are outdated looking but the bed was very comfortable.',not_happy
id48288,' so we went to san antonio for a wedding on the riverwalk but decided to not tell family and make it a little mini-vacation. great time! we slept late walked around downtown and into some cool galleries and then had lunch at liberty bar (?) with friends (the only people we told we were in town). i did a facial at the mokara spa and then napped in the quiet room area. i am not a massage person. but i do love to get facials three or four times a year. heidi - i remember her name - was fantastic. i am totally feeling the benefits and enjoyed it immensely. the hotel is very intimate and beautiful without feeling over the top or intimidating. just nice touches all around like super high ceilings and i especially loved the bathrooms. when do you ever rave about bathrooms. it felt romantic and just a nice way to spend the weekend at an out-of-town wedding with my husband. i highly recommend this place and hope to get there again soon.',happy
id48289,' we did a - week tour of the usa over december-january ---- with - older children (girl -- boy -- and boy --) going to san francisco [omni hotel] miami (south beach) [beacon hotel] orlando (disneyworld pop century resort) chicago [drake hotel] new york (for christmas) [beacon hotel - unrelated to the beacon in miami] boston [omni hotel] new york (again) [roosevelt hotel] (including new year’s eve at the renaissance hotel overlooking times square) and a day trip to niagara falls. it was sometimes very cosy - sometimes downright stressful - with the kids. anyway here are my accommodation reviews. i’ll mention side trips and tours too. sometimes the accommodation was arranged through a travel agent but on a couple of occasions i organised it direct. the omni was arranged through a travel agent in brisbane though as usual i had checked with trip advisor and then asked the travel agent to book it when i was satisfied. he got me better rates than going to the hotel direct too. we were also staying at an omni in boston and as id joined the omni is select guest program (free via the internet) there were advantages to be had. plus wed previously stayed at the omni in washington and it was spectacular (my favourite of the - omnis ive stayed in whilst in the usa) so we thought it would be good. we werent disappointed. fairly large rooms (we had a double and a triple though the kids werent particularly at - of them having to share a double bed - but then theyre not paying!); interconnecting which was useful. free internet (i had a laptop) for select guest members (if you stay at the omni the select guest program is recommended - free juice-coffee and newspaper delivered every morning). very reasonably sized bathroom. in all very comfortable. it is a grand building with an impressive foyer. we received a lovely sincere welcome from the bell captain on arriving. the hotel is not all the conveniently located but we were to walk and find our way around. finding cheap restaurants (try feeding - including - big boys for - weeks straight - you wont be eating at the hotel restaurants very much!) was a bit of a task but not impossible. speaking of meals we fell over francis ford coppola is italian cafe in kearney street on the way back from climbing the coit tower - it was great. google it if you are interested. i brought some of the wine back to australia. we decided to eat there purely on the basis of the menu and the look of the place then found out who the famous owner was. recommended purely on the italian food and the venue if nothing else. we did a tour of the city (booked through the travel agent) which was absolutely worthwhile. stopped at good views of the city (from a high lookout) and another spot for views of the golden gate bridge (which the bus drove over). it also included a harbour cruise from pier -- at fisherman is wharf which went under the golden gate bridge and circled alcatraz island. it is a good way to see the highlights. our time at the omni in san francisco was good - nice rooms and ambience but not budget accommodation.',happy
id48290,' we stayed here with our family for four nights in july. first off the location cannot be beat! it is perfect for all of your boston activities! the freedom trail is right out the door subway stations are within a few blocks faneuil hall is literally less than five minutes walking distance the aquarium is close by and you can walk through boston commons and the publc garden in minutes. with kids this is essential! second the staff couldnt have been any friendlier with us! they would chat with our boys and always pointed them to the free boston cream pie ice cream that they serve to hotel guests between - and - each day right now. next we asked for and received adjoining rooms. this was awesome. many times hotels will just ignore that request or assume that nearby is good enough. with kids adjoining is best. finally we loved the ambience and history of this hotel. the rooms werent overly spacious but we came for the city and the location and spent minimal time in our rooms! bedtime and a quick day nap for the kids which was easy because the location was so close to everything. bottom line i would stay here again and would highly recommend it to family and friends.',happy
id48291,' we booked through orbitz saved some money ive stayed at hilton is etc hotel - is worth full price the modern deacor is a nice change from the cookie cutter chain hotels and cupcakes in the lobby.',happy
id48292,' the staff is really friendly and helpful. the rooms are clean and nicely decorated. it is conveniently located in washington and you can walk to most of the touristic sights in washington or taking a bus (one block from the hotel) or the underground (three blocks from the hotel). and everything at a really affordable price.',happy
id48293,' ive come two years in a row with my church group. the rooms are meticulously clean and comfortable and the kitchen and lounge are too with a beautiful pool. old town is an easy walk and so is the trolley and bus. nights are very quiet- easy to sleep!',happy
id48294,' in most cases you get what you pay for.. at this particular location you get a little more than you pay for. we arent talking - seasons here but the rooms(although a little cramped) are aesthetically pleasing. we are talking hardwood floors nice interior design and a well above average shower. maybe it because i have seen the other end of the spectrum with respect to low end hotels but i was much much more than pleased with my room. i recommend this location and the chain to everyone who asks. kudos',happy
id48295,' the hotel was fine. was meeting family there that had already picked that hotel. the staff were nice & they have a shuttle-van that will drop you off at different places in the city. you can walk to the t (local transit) but it is about a -- minute walk - --- of which is in a bit of rough looking area - which didnt feel very safe and was the part right around the hotel. the free shuttle guy was really nice. the one thing to keep in mind about their service is if you can fit your plans into their schedule & route along with if they will have room for you - it got busy saturday night & the van was full to capacity. if you are driving - figuring out how to get into the parking was a bit tricky - call & get directions - dont rely on a gps. if the hotel manager is reading this - i would suggest the hotel have a shuttle every -- minutes to the local t stop - that would help out. and also have a shuttle to the ball games on game nights.',not_happy
id48296,' took my partner for her --th birthday had a wonderful time. the rooms were very spacious clean with all the mod cons working. staff were extremely helpful. location couldnt be better for shopping broadway sights. dont listen to anyone when they tell you not to use the subways i thought they were safer than the underground. anyway would highly recommend the southgate & will stay there agian next time in new york.',happy
id48297,' we have now stayed here over a number of years and we have never been disappointed. the staff are welcoming the rooms large and immacuately clean. for us the location is excellent with the local restaurants of chestnut and union streets the walk along the waterfront to golden gate bridge and the ease of public transportion. there is a real sense of care and commitment to the guest evident here; this is what makes it special.',happy
id48298,' the hilton universal is a must stay..even if it is a day..especially if visiting universal or closeby. the view from our room was amazing. the breakfast spread delicious...we also happened to be there during a seafood fest...and the spread was mouth watering!!',happy
id48299,' this is a great place to spend time with your loved one. the staff is very friendly and helpful and if you rent a car they have a under ground garage. the hotel is located in the hub of seattle is queen ann area with easy access to down town using the mono-rail system and the must visit pike is place market. within easy walking distance of the space needle and some great eateries like thai food located on mercer and -st ave rated as one of the top fifty in the united states and peco is a short one block from the hotel. order the dungeness crab omelet and a el diablo mary at peco is. enjoy your stay and by the way this is the first time i have taken the time to write a review. frank and debra gallant',happy
id48300,' what a great hotel! this was our first stop on our honeymoon trip staying for four nights. we loved every second! the room was great no probs with checking in early! location is just the best you are a - min walk from all the action and transport options at hollywood & highland. weather was beautiful and we did the whole universal-disneyland thing which was great as the hotel got us cheap tickets to universal and also organised the disneyland transport for us from the hotel. all in all couldnt fault anything! staff were great and helpful and all times it was awesome to have a free computer in the lobby to keep in touch with the family back home and breakfast each day was great! im hooked on bagels and cream cheese now! we will definitely stay again any time we return to la! :)',happy
id48301,' hotel from the outside looks nice inside is quite average. service - nothing special just please sign your room number is... without usual american smile. room and bathroom with the old equipment but rather clean. our room had a view at hollywood sign but it meant also huge noise from the street. you get average quality but at a good price. you cannot expect more at this price level for such location.',not_happy
id48302,' i recently travelled to san antonio with a friend to attend a conference and we both were very pleased with our stay at this omni. the entire facility is clean and tastefully decorated. the beds are divinely comfortable - i actually slept like a log which i can never manage to do in my nyc apartment. all the staff we encountered were friendly and courteous. although this hotel is not near the downtown-riverwalk area they do provide an excellent shuttle service to and from the airport and other locations. the van drivers were especially helpful and kudos also to the wait-staff at bolo is the hotel restaurant. i should also mention that bolo is has a delicious breakfast buffet with lots of choices including massive amounts of fresh fruit. this was first time both my friend and i visited texas and the folks at omni really made us feel welcome.',happy
id48303,' the only thing that makes your hotel titled so is it’s location…the view is spectacular….and that’s about where it ends. the -st room we were given smelled like smoke…while that was rectified the cleanliness of the given room didn’t improve. i should start by saying that the alarm clock was probably never dusted since it’s been put in the room. the shower looks like it wasn’t cleaned in ages…the grime between each tile is disgusting. but what really doesn’t make your hotel “leading hotel of the world” is the bed. the sheets are like sand paper! the comforter is cheap polyester and there are two flat polyester pillows….if you were to start improving anything i suggest getting new quality sheets and none bouncy plush mattress with goose down comforter….something other top hotels of the world have…next time we’ll stay at the sofitel down the street…that does have all those things. while we did enjoy the views from the room the stay as a whole was by no means “leading”.',not_happy
id48304,' a colleague and i stayed at the chancellor on business recently rooms are clean and comfortable. as with all older sf hotels the rooms are small unless you want to pay $--- more per night that is what you get in sf. the chancellor is a great location i recommend the booking the parking package if you are driving you wont find a better deal on hotel parking. fresh baked cookies at check in.free wifi. you can jump on a cable car right outside the front door.great for shopping theatre district and only a easy - block walk to moscone center.',happy
id48305,' very pleased with the excellent cleanliness of the room. the hotel evidently was renovated a few years back and except for the lobby (which could use a makeover) it was spic and span. the check-in staff were extremely hospitable. the hotel directly straddles the shoddy tenderloin area as well as the more attractive nob hill-grace cathedral area. not to worry; the tenderloin area is more filthy than dangerous as long as you keep your wits about you. great thai indo-pak and indonesian ethnic restaurants as well as coffeeshops nearby. short stroll from union square. only recommendation would be to ask for a room if available away from the street as it gets noisy there in the evening no doubt. otherwise a great stay at a most reasonable rate in a beautiful city. i would gladly recommend the hotel.',happy
id48306,' nothing bad to say about the stay or the hotel. it was one of the best holiday inn express hotels i have ever visited. recommended for that price range of hotel.',happy
id48307,' great location. --- mile from times square. two blocks from macys. guest rooms are clean & roomy but very outdated. in dire need of a facelift. furniture outdated but not falling apart with the exception of window covering. it was obviously stapled previously and tore during our visit. window unit air conditioner in the bedroom very noisy. kept us awake. slept with it off which made for uncomfy sleep. and expect to hear fire trucks and blaring car horns all night. there must be a fire station nearby. i believe if we kept the noisy air condition on in the bedroom it would drown out most of those sounds. the living room unit was quiet however. housekeeping does a good job on keeping rooms clean. nile restaurant downstairs is excellent. great lamb chops! we forgot something in the hotel. have a call in to lost & found. let you know if i get it back.',not_happy
id48308,' room adequate except for persistent wet spot on carpet about - feet in diameter near the closet. rug was dark and i didnt notice it until walking in bare feet on last day. definitely not from the room bath. too far away. the free wireless internet was a joke. could never connect and when i did the service was excruciatingly slow. went to the business center for a wired connection and it was almost as bad. definitely not what a business traveler wants. pricey bar-restaurant attached. tiny starbucks on site without any seating. good location one block from michigan ave. i asked the desk clerk to print my boarding passes the day before i was to leave and she told me to do it myself. she must have known how slow the internet was.',not_happy
id48309,' the standard hotel is so much fun. it is located in the meatpacking district so it is surrounded by bars and restarants. the rooftop is wonderful. sit on the grass with a drink and a yummy crepe and watch the sun to down. the night club is nice it has a jacuzzi in the middle of it . they provide a vending machine with boardies if you need :) the entrance is a turnstile only bit annoying to me as people always pushing the turnstile too fast and nearly knock you out and it can get busy there. the foyer i s small with fluffy rugs and comfy leather couches that look a bit old. reception and bellboys are lovely friendly and helpful. the elevator ride is accompanied by trippy music and a video which makes for an interesting ride :) the ros are beautiful. the view is spectacular the bath is huge the towels so soft and loced the glass wall. it is great to have an eating area too. mood lights are nice. bed was average though. we were on floor -. we could here all thw noise from down pn the street as well as the bass from the nightclub on the top floor in our room. we could hear the guests next door fighting. you can also hear anyone walking up the hallway talking so i had to sleep with earplugs. the restaurant and bier fatten looked amazing but we didnt eat there we almost did but the staff are sooo pretentious. it comes front he manager of the restarant who we witnessed snapping at her staff and appearing extremely stressed and unable to cope. other than that i would totally recommend this hotel unless you are looking for somewhere quiet.',happy
id48310,' we were recommended this hotel by people because of the one bedroom suites and the amount of space you get. you also get a small well equipped kitchen which is good for making your own breakfast. the room was very clean and it was cleaned daily. the downside is the small lobby area and the decor is a bit faded. if people are unsure about staying here rather than a chain hotel you get at least double the space for the same money - we know as friends were staying at the hilton on aota and we have stayed at the lucerne on the upper west side before. the bedroom had a walk-in wardrobe and the bed was comfortable. we looked out on the interestingly named ‘tunnel exit street’ which shows how inventive nyc is at street names. the street noise was low. a bonus was a wide view facing west. the staff were very professional and helpful special mention to negesti stephanie and louis. the location is good a -- minute walk to grand central and on the way you catch glimpses of the empire state and pass next to the chrysler building. to the empire state itself is about ----- minutes walk. there is a computer in the lobby from which you can check in and print boarding passes for free. there is a charge for normal internet accesses but if you need this just find the nearest starbucks.',happy
id48311,' the location is excellent - especially if attending a conference at the grb. the hotel certainly believes that it is very good; the manager leaves a message in each room referring to attention to detail. but that is the problem. for such a grand and expensive hotel the details are absent. polystyrene cups; limited supply of tea; no shoe cleaning supplies; no sewing kit; no mouth wash; modestly sized t.v; and furniture starting to look chipped and worn. i tried to get my room safe fixed but in the end gave up. and inevitably relatively high charge for parking; high daily charge for internet; and tax-upon-tax-upon-tax so that the final bill was considerably more than expected. on the positive side the rooms were spacious and the bed was comfortable. also no problem with the public areas.',not_happy
id48312,' i stayed - nights at this hotel. room was cleaned every day no problems. we had hot water at all times and fresh towels. the man in the reception was friendly and there was free internet to use. he was also able to give instructions if we needed to go somewhere. lovely pool area but unfortunately it was not warm enough to use it. area around hotel was rough (as it is most of l.a) and smelt very bad in places. breakfast was orange juice coffeetea croissants and a selection of doughnuts. nearest metro station was only - minute walk as well as the bus stop. bed was very large and comfortable.',happy
id48313,' this property has a great modern feel. there is a starbucks right there. the rooms were beautiful with stunning views of the water. the robes in the room were amazing. the bathrooms were huge. the staff was average to great. check-in staff was snooty and we seemed to be interrupting a very serious conversation between two employees. the breakfast buffet was the second best breakfast i have ever had at a marriott property (the best is jw cancun); my husband and i said that we would return just for the breakfast! we had to park our vehicle several blocks from the property at a meter so that was a bit of an inconvenience though it was very cheap.',happy
id48314,' we travel frequently and our standards are high. the warwick lived up to all of our expectations. the antiques were real and the place oozed charm. the location was perfect and didnt feel as touristy as some other areas of sf. our room was quiet and the bed comfortable. the staff is super friendly and always helpful. we will be staying here again.',happy
id48315,' clean spacious rooms location is a little off centre however did not bother us as we were to walk. definitely recommend. would stay again.',happy
id48316,' my daughter and i were in chicago for a college visit and we stayed in the monaco. we asked for a room with a river view. the location is superb right in the middle of city. all the staff was very friendly and helpful we received excellent service. the room decor was interesting not like a standard boring hotel room. there were window seats literally in the window which were great. i thought it was great value for money. our stay at the monaco definitely added to the pleasure of being in chicago and we are planning to stay there again when we go back.',happy
id48317,' this was the second time i have stayed at the omni shoreham. it is such a beautiful hotel and didnt disappoint. the first time i stayed in ---- the foyer displayed absolutely beautiful long stem roses. this time it was decorated in wonderful xmas decorations. the rooms are good with very comfortable beds and the room service was good. i had a problem with my suitcase lock and the maintenance man was there in a jiffy to fix it for me. there is a wonderful bar at the front of the hotel which has a very welcoming feeling to it. i even met a lady who lives over the road who has made this bar her local place for a drink at the end of the day. job well done omni shoreham for a fabulous hotel.',happy
id48318,' well this hotel is okay i think i chose it becuase it was relatively inexpensive (i am also hh gold (room upgrade internet breakfast etc) and i was just putting my head down for the night. dont expect anything too special and again i feel like id have been better off in a new garden inn than a not too exciting double tree. the rooms here are of course a bit pokey (i got a room with a little sitting room so was actually okay) but this place feels a bit uninspired. the breakfast was also not that great. on the plus it was clean very nice staff (which is always important to me) and i have no overall complaints.',happy
id48319,' my daughter and i stayed here a year ago to visit colleges and i loved the place. my wife and iwnt back to chi-town to visit my daughter who now attends a university in the city. i insisted we visit the hotel again even tho we were in a south loop area hotel. the true reason to re-visit was the incredible martini bar morha is the best martini make ever. cannot duplicate. we were early for the open--:-- so we ate ate lunch at the nix which was also an absolutely great experiance the staff at this restaurant was - star also. they were friendly personable and attentive.my wife was dissapointed she didnt get to go the first time. anywayrecommend this hotel restaurant and especially the martini bar (relaxing and rewarding).',happy
id48320,' i came to san antonio to visit family and was pleasantly surprised with westin is la cantera resort. the front desk manager norberto mendez could not have been more helpful polite and gracious. the overall service was exactly what one wants when on vacation. i particularly like the idea that the hotel is so environmentally conscious! you will never run out of things to see or do whether it is exercising sitting outside (or inside) by a fire eating at one of the fine dining restaurants. honestly it is a destination spot to enjoy!',happy
id48321,' room was tiny to say the least. we each had a -- suitcase; one went on the luggage rack the other on top of one of the chairs allowing no room to get by or room to sit down. there was no tub; instead our room had only a large shower. tile flooring which surrounded the pool & most of the ground floor became incredibly slippery & dangerous when wet. we were very unhappy with the restaurant but will review it separately.',not_happy
id48322,' this hotel is not worth the price. while the room was in decent shape the service was poor. the staff was not friendly and accommodating when we called to try to get early check-in. i understand that it can be tough to turn rooms over quickly from the previous night but the staff could have been more helpful. we were driving in from - hours away and had to get ready for a wedding that was being held -- minutes away starting at - in the afternoon. besides the bad service at the front deskthe valet parking was slow and disorganized. when returning from the wedding there was a severe backup that left us idling in the street. the staff should not have had so many cars parked in the valet area. with less car parked all the arriving cars could have been helped quickly. the staff spent time yelling at each other instead of managing the situation and directing traffic. in addition to the poor service the hotel was loud. it felt like the people staying in the room next to us where in our room. i do not attribute the noise to the people in the adjacent room but to the thin walls not keeping the noise out. i would not recommend this hotel for the price range.',not_happy
id48323,' i was really looking forward to this one night getaway from la we were going to have and i just got back tonight. i have to say from the moment we arrived my experience began to go downhill. when we pulled up at -pm on a saturday night there was no valet or bellman to greet us. i simply opened my car door and my girlfriends and opened up the trunk and got my luggage out and waited for a few minutes and finally saw someone and i said excuse me we are checking in. no one opened the door for us or anything. we finally got to our room and i have tosay the room besides the very nice tv looked like the room prior to the multi-million dollar rennovations. the outside and inside decor of the whole hotel resembled a motel. honestly!! the pools were outdated and had no real ambiance at all. the sheets and pillows were the worst i have slept on in so many years. the massage today was pretty good but i can tell you one thing the spa that is supposed to be #- in america is definetly not #- in america! the food was actually pretty good and this morning we sat outside and had breakfast in the veranda and the nest thing we all knew a golf ball came flying at our heads. no warning or nothing so be careful. i am a golfer but did not golf this trip and the greens were nothing of a private country club that it is said to be. very inconsistent with color and a mix of brown and dried grass every few feet. overall i have been to some pretty amazing hotels and this was suposed to be a great one however i have truly no desire to go back here again and would be truthful to say i wouldnt feel comfortable reccomending it to people who wanted an incredible experience. decent at best.',not_happy
id48324,' from the moment we arrived at the hotel we were pleasurely impress with the decor and staff. the staff was friendly in welcoming us. although we arrive before our check in time the staff was able to check us into room our room without any delay. our bags were immediately delivered to our room. we were strike by the decor in the room which reminded us of a european hotel. the lounge and bar areas were inviting and comfortable. the music pipe in the elevator set the tone for coming and going. when we needed information on destinations we were give useful-helpful information from the staff. after our first day of site seeing we enjoy the drinks at the bar during their hours. while the room offered snack and alcohol we were somewhat that there was no in room coffee maker. although we understood that their will be a restaurant in the future plans we would like to had breakfast in our room. the hotel is in an area that offers many restaurants within walking distance. we will definitely stay there again and recommend this hotel to our friends.',happy
id48325,' my mom wisked us off for another san diego getaway the day after christmas. she booked us in the penthouse studio. wonderful wonderful wonderful. it was so nice including a loft area with its own bathroom. my mom stayed upstairs with lots of privacy and the boys and my husband slept in our own room and on the sleeper sofa. the location is not particularly lovely but it is incrediably convenient to all san diego attractions. the buffet in the morning an evening was adequate but very crowded. i would highly recommend going as early as possible. this would be the one item that could use improvement. otherwise the staff is friendly and the rooms are clean. we will be down again soon.',happy
id48326,' we stayed at this hotel with a soccer group for a tournament. we were greeted by very efficient and friendly staff at the front desk in a very classy modern lobby. then we went to our room. the bed was very uncomfortable and the sofa bed was horrible. the carpeting very badly needed to be vacuumed. the nifty dispensers in the bathroom for shampoo conditioner and shower gel were empty. the shower curtain was too short to tuck inthe tub to keep a lake from forming on the floor. we set the air on a comfortable temperature and it went there...and then reverted back to the original hot temperature we found it on. and it was very loud. on the plus side the breakfast that was provided in a meeting room for our group was very decent and the young man who kept it stocked was very pleasant. the rooms were well soundproofed so we didnt hear noise from the other guests or the traffic we could see on the highway that was very close by. and when i asked for more towels they brought me a huge stack within minutes. also there is a cracker barrel restaurant across the parking lot.',not_happy
id48327,' though i did not stay at this hotel it is very nice looking. i went in the lobby to look around. this is the hotel where the - story mall is if your interested in shopping. it is called the gallery and there is access directly from the hotel. i had stayed at pier - hotel but was in need of some shopping myself.',happy
id48328,' i was needing a hotel after the hurricane ike storm. all of the houston hotels were booked up except this one...go figure. my first night there was right out of a script from a horror movie. first of all i booked the room on a credit card. when i arrived they had not reserved a room for me. when asked what they did with my credit card number their response was i dont know . sensing my frustration the girl at the front desk did her best to accomodate me. she put me in a room that somebody had checked out of very recently. reluctant but tired i accepted because what was my alternitive. my only other option was to drive -- miles back to my house that had no electricity. when i arrived in my room panic over-came me. when i say the previous people must have just left....i mean they must have just left. the room was filled with flys and mosquitos. the floor was filthy and bed i was to lay in had body hair in it. i arrived at -pm and by the time i bought cleaning supplies and washed the sheets it was -pm. i paid a whopping --- dollars for the week on this dump. i had remembered calling this same hotel just prior to the storm and they told me it was --- dollars for the week. so they were most definitely taking full advantage of the people who is homes were not liveable at the time. to add a few more side notes. the walls are paper thin so you hear everybody elses conversations. this would not be the place to stay if you were running from the law. the air condition in my room was noisy. so much so that you had to have a few cocktails just to ignore the sound to sleep. and finally....dont expect daily room service. dont expect to relay you need room service to the front desk. reason being the front desk only speaks english and the maids only speak spanish. bring your own cleanig supplies and bug spray!!!! you will need it. as an added bonus you can relive many of your past movie experiences at the sun suites westchase location. thugs gambling in the hallways. people drinking and fighting in the rooms and surrounding areas. cheap prositutes if needed. and plenty of liquor stores all around to ease the pain of your stay at the stain....i mean sun suites hotel....enjoy',not_happy
id48329,' i stayed at the hilton logan airport hotel due to my late international flight arrival. the shuttle arrived at the airport and after a flight of more then -- hours and being exhausted the driver barely helps me with my heavy luggage and keeps on mocking me until i get out of the bus because of the bag weight. upon i arrival i went up to the bedroom to find a dirty use toilet with pubic hairs on it.',not_happy
id48330,' this is a nice old hotel. the standard king room is about the usual size with a little desk and chair a sofa and a coffee table. the chair in my room was kind of worn. didnt bother me. the carpet seemed clean. no bad smells. pleasant room over all. the breakfast buffet is very good. they will make you an omlett to your specifications while you watch and they offer lots of fresh fruits cereals biscuits and gravy and most anything youd want for breadfast. if you are a hilton honors member they will give you a coupon for a free breakfast buffet--at least they did when i was there. dinner is served in the lounge and isnt too inviting but pappadeaux and pappsito are on each side of the hotel and very easy to walk to literally just next door. the bed was firm but ok with lots of pillows and a nice comforter. the bathroom had plenty of fluffy clean white towels too. if you have trouble walking be sure to ask for a room close to the elevators because the one i had was very far away from the elevators. since it is an old hotel they dont have lots and lots of elevators like some of the newer ones do but i never waited too long for an elevator. there are only about - floors. it is pretty spread out. the meeting rooms were fine. check in and out was no trouble at all. this hotel is about -- or -- minutes from the airport. could be longer if traffic is bad. all in all it was a good place for me to stay as the conference i attended was right there in the hotel.',happy
id48331,' we had an executive double suite with an adjoining room for our daughter at this lovely and iconic hotel. the rooms were spacious and very clean. we were on the -th floor and had some views overlooking a fountain but if you want views of central park you have to pay alot more to go higher up in the building. this was not a cheap hotel however did give us everything we needed. the staff were polite but at times dont listen to you very well when you have a request. you seem to have to be quite repetitive and there can be some administration errors because of this flaw which can be a bit frustrating and annoying. everything gets sorted out in the end however the staff need a bit of brushing up on their listening iskills !! all in all the hotel is in a fabulous location on the corner of --st and -th avenue in new york city. apparently this hotel underwent a renovation a few years ago. it still seems to be undergoing some repairs and i feel with such a reputation that their lobby could do with new carpeting and some of the furniture could also be updated. i was a little taken aback when we arrived with the the main entrance looking a little worn and tired. it smelt of some sort of an abrasive cleaner and skirtings and paintwork was scratched and deteriorated. not a good first impression to such an expensive hotel but our room certainly made up for everything. it was extremely comfortable and the room service was a-. if we visit new york we would stay there again.',happy
id48332,' to the best team of crowne plaza beverly hills... thank you all soo much for the effort time & patient that you all have provided for me. as a first time traveler i did not expect such a great & professional manner. it made my stay soo much easier fun & pleasent that i wish i could stay for more than the - weeks... over time i felt like i had built a friendship with all of you which i never had recieved from other hotels that ive stayed during my holidays to the us. every day i was greeted by smilling faces & help with any questions i had any thing from last minute bookings for tours shopping locations to restaurants was organised within that day... i would personally like to thank the front desk manager angad assistants tracy & daniel & darl the bellman part of the team who have made my tip to la one of the most memorable places ive ever experience. i would definitely visit & stay with crowne plaza again... yours sincerely... dilia melbourne-australia',happy
id48333,' we stayed in the four seasons boston in may -- for - nights. the hotel is lovely and our room was spacious with an extremely comfortable bed and pillows. there is a turndown service so when you come back from a long day walking around the sites of boston we had lovely fresh towels and slippers by the bed. very clean and a great place to stay. the pool and fitness area was also good. the staff in all areas were at all times courteous and extremely helpful particularly concierge staff who provided us with any information we needed. within walking distance of the prudential shops and restaurants. we very much enjoyed our stay and would definitely return.',happy
id48334,' stayed for almost a week straight for business. the rooms are some of the largest standard rooms ive ever seen and i travel about --- months out of the year. they were also very modern with a downtown loft feel which i loved. bathrooms are probably about the size of most hotel rooms in new york. location was very central close to the convention center and a few blocks from great restaurants and bars.',happy
id48335,' had a good stay at the muse on ------------. wasnt blown away by the hotel-room itself but very friendly and helpful staff and awesome location if you want to be in the time square area. the biggest positive was that they allowed us to check in at --:--am. we were very impressed by that. the biggest negative was a noisy ac-heating system and some very loud construction (i believe it was jackhammering) being done close by. we stayed on the -th floor so the construction noise may not be as bad on the higher floors. that would be my one suggestion - ask for a higher floor and hope that dulls the construction noise. other than that an overall good experience.',happy
id48336,' our family trip was made the beginning of june. all i can say is wow! the location is ideal for travelers close to the smithsonians and great dining options. the hotel suite was quiet and roomy for the three of us. best of all the staff is wonderful in particular jennifer k.and tony c. they are both washington dc experts and so gracious always greeting us and asking how we enjoyed their suggestions. their knowledge and customer service made the trip a success.',happy
id48337,' a really nice hotel with all the facilities needed in all a great product but sadly let down with its direction and that comes from the top there is something sadly going wrong at this hotel and as a royal ambassador of intercontinental in my opinion this hotel in no way lives up to its billing! i stayed in one of the luxury suites which was very nice did have a problem with the a-c which i reported - times before a engineer came just before i was going out for a dinner reservation and decided not much he could do he said he would report in to duty manager and we went out when we returned at --.--pm in our room was engineers ladders and sprawled all round the bedroom was the panels he had removed and just left not much we could do at that time but clear a path to the bed then at --.--pm duty manager called blanca rang my room (who must be one of the rudest arrogant people you will ever meet) telling me i have to move room not only that but i have to pack up everything myself and move myself! i told her i would not do that at this time of night and terminated the call the next morning i went downstairs to speak with duty manager at --.-- am because i had heard nothing more and in fact i was wrong blanca was not the rudest most arrogant person you would ever meet this title goes to tim who was today is duty manager but he had no idea of any problems and in fact found it quite funny..... i ask him to contact steve choe the gm which he refused again i insisted again he refused eventually i had to return to my room and email the gm for him to contact me. other incidents occurred in my stay with the service every call to valet room service laundry concierge took --- calls to get anything done. on one occasion was booked on spa returned back to my hotel on day of booking to receive a call -- minutes before appointment to say sorry have no therapist today sorry! appointment cancelled. this hotel could really be up there with the best all the facilities are present but there is real concerns for me with the staff at direction they are receiving. was in hotel for - days and to be honest would have left on -nd day but being new years eve most other hotels were full. but on reflection should have checked out because even though was promised things would get better they never really did. did get a chance to meet and let the gm know (after - days) all problems i encountered and he assured me he is striving to bring the standards up. the spa belongs to an outside company so not under his control< the a-c is an ongoing problem>>>> but to me my time is too precious and i would never stay at this hotel again and it is all down to the staff is attitude and lack of direction and training because as i mentioned everything is in place at this hotel. to me the first place to start is the gm or a suitable number - should be at this hotel at all times at least until all the issues that they already know about are rectified but seems it was the holidays and everyone was off !! and the people on duty just have no idea in running a hotel of this standard and that is just unacceptable!!!!!!!!',not_happy
id48338,' rooms were great; wireless was fast and rliable and staff was friendly. hotel would have gone from good to great if they provided a complimentary breakfast. breakfast was the usual hotel fair except it wasnt complimentary and there was no mention of charging for breakfast upon check-in. i didnt know that it wasnt complimentary until after i had already eaten and the check arrived.',happy
id48339,' i stay in hotels all over the country and this may be the one that is the most disappointing. doubletree hotels are always my first choice. but this one even though it is not the top of the line brand for them had very poor service and even worse personnel working the evening i stayed. it took an hour and twenty minutes to get a simple sandwich which i was told would take -- minutes. i called four times was lied to about the delivery of the meal and no one ever apologized for any of it. then the next morning construction work began about -am and i hadnt been told about it. i would have opted to move to a different room the night before had i known this would happen. much as i enjoy staying in doubletree properties i wont stay in this one again no matter how frequently i go to austin. bad service is just bad service. i wouldnt recommend it to anyone else either.',not_happy
id48340,' the hotel lobby was probably the most appealing thing about the hotel. the elevatiors where fast but the doors opened before it stoped so please dont stand to close. the the tables in the hallways looked like the came from a used store and the layed marble on top of them they where scrachted all over. the carpet looked like it was the carpet they installed when the hotel opened. when walking into the room it looked like any other room but we soon found different. the bathroom was so small you had to squeeze between the sink and toilet just to shut the door. the sink itself was falling out of the counter the only thing holding it up was the drain pipe. there was what appeared to be gum stuck on the floor. the showerhead was nice but not what it was made out to be by other reviews. the bed was probably the nicest thing about the room but the pillows where stained. the little fridge was full of the hotels stuff and was very over priced $-.-- for a bottle of water. the chair and foot rest didnt match and had a spring trying it is best to come through the seat of the chair. the parking was way over priced they charged us $-- dollars a day. they left our lights on and in the the car needed to be jumped. please read this review before considering staying at the westin in indianapolis i would not recommend this hotel to a friend or anyone for that unless you are desperate.',not_happy
id48341,' thank you what a great stay. the hotel is under a year old and is clean and trendy. the cabins are not as small as you expect and are an experience to stay in. the bed is firm which i like however the staff did offer me the option of a under mattress. all the amenities you need are in the room safe nice body wash tv etc. each floor has and a galley where you can make as much tea and coffee that you want. when i arrived i was greeted by a friendly member of staff who helped me to check in. the -th floor is the restaurant and club. i did think that the noise of this could be disturbing however it wasnt and it only added to the vibe of the place. it is close to times square and the subway. the staff did their best to help you with anything they could i would stay here again no worries',happy
id48342,' stayed here for - nights....loved it. great views over sf nice and friendly staff. close to chinatown a short walk to the pier and a -- minute walk to union square too! rooms are nice a new. had no problem with noise at all. yes you hear a bit of city noises but that all adds to the expierence of staying in the middle of sf. would recommend it.',happy
id48343,' first time to sf. where else would you find a clean comfortable city centre hotel with character for $--- a night including breakfast? stayed - nights room ---. room good size from a british perspective comfortable queen size bed a shower which blasts water not an apologetic trickle well stocked minibar at reasonble prices no view but who cares. better than you would expect from pricer establishments. dont know breakfast was included until we checked in a real bonus has strawberries to die for. white horse pub looked and felt like an english pub very popular with people walking in off the street. car valet service advised to expect -- mins sometimes quicker sometimes slower although parking out front could be a problem at times. weather was quite cold during our visit even for sf so central heating was turned on some nights not really needed aircon easy to operate open the window. one issue that needs sorting ventilation or lack off in resturant-breakfast room. had to open the fire exit doors each morning not always popular just to get some air. overall if in sf again will return and can certainly recommend as excellent value for money',happy
id48344,' this is a nyc hotel so prices are high relative to other cities. but comparing to the other similar priced hotels at the same general location this is by far the best !!!! service room size breakfast location. the only thing is the carpet is a bit dated. but it should not be an issue for the choice of hotel.. i woulld go back again.',happy
id48345,' i stayed at this hotel for - nights and loved everything except the distance to the main shopping area. me and my mum booked this hotel as a girly trip for shopping and abit of sightseeing. we got a twin room and there were - double beds when you usually get - singles which we were pleased with! nice and spacious with a good tv and selection of channels (only watched tv cause we were jetlagged and kept waking up at -am) the location was nice opposite grant park but the only thing is that its a good ----- minute walk into the main part of michigan avenue and it was -- degrees!! way too much walking everyday in that heat. i loved the use of the gym and swimming pool made regular trips there and after a long day of shopping went and sat on the rooftop garden to catch some sun which was lovely. chicago was also beautiful the river and lake front was lovely. took a wendella boat tour which was good got to know more about the buildings and history of chicago. good hotel rooms big and clean only bad thing is the distance to centre of chicago.',happy
id48346,' this is a hotel that knows it is role and fills it is role very well. if you expect a - star luxury hotel you will be dissapointed. what the hotel is is a very clean relatively affordable hotel right next to the airport close to car car rentals and right next door to a better than average restaurant. it is a very good place to stay for - night after just arriving or the night before an early flight. the room was very clean but basic w- a tv cabinet and minimal furniture. the room is on the small side but if you are only there before-after a flight it is plenty big. the bed was a bit stiff but fine for - night. the bathroom was very small but very clean and basic. the free continental breakfast the next morning is a big plus for this hotel along with free parking and a good restaurant in the same parking lot. i would stay here again.',happy
id48347,' i stayed in this hotel for - days and paid around $----night including taxes through expedia. pros: the location was very central and seemed safe--there were people walking around in the street until late at night. the hotel is about - minutes walk to m street (major georgetown shopping and restaurant district) and right on wisconsin avenue which also has many shops and restaurants. the university itself is at about a -- - -- minute walk. i found the service people at the front desk and in the lobby unflaggingly polite and attentive; they always went out of their way to help. my request for a quiet room was met (no noise at night despite the location on a trafficked street) and the room itself--a single with a king-sized bed--was tastefully decorated and comfortable. the minuses: some minor maintainance issues that took away from the look of the hotel: some chipped and fading paint an outlet cover that was askew shower fixtures that didn´t quite work right. i also had no bathtub. nevertheless these were minor for me. the most inconvenient fact was that internet would have cost me a lot per day ($--.--!!!)--this should have been free for clients!! i did not pay the hotel is outrageous prices but instead went up the street to the marvelous market (up wisconsin a couple of blocks) where i had my breakfast (decent expresso) and connected to internet for free. starbucks on m street also had free internet.i did have breakfast in the hotel one day but close to $-- (including tip)seemed very expensive for a bagel with cream cheese and lox and a cappuccino! they were generous with the lox but still.... so because of the great service comfortable room and location (especially for georgetown-related business) i would give the hotel - stars but do think a bit more should be provided for the price.',happy
id48348,' a real quality hotel which feels very grand. not for you if youre after a boutique feel but is very special none the less. has the feel of the waldorf about it but smaller and less hectic. staff are excellent and our room was cracking and if you want to be in the heart of boston it wont be any better than here!',happy
id48349,' initially having a room right off the elevator...a little put off but it was a priceline deal. had an issue with a bachelorette party in the room behind our headboard called front desk handled within less than -- minutes. the staff was helpful with every encounter. the complementary coffee every am was delicious and the wine tasting every evening was a very nice touch. the rooms were small but very realistic in a downtown venue. the beds were very comfortable. great launchpad for the places that we wanted to go. i would return.',happy
id48350,' hotel is what you get for a ramada. you are not staying at the ritz so dont freak. the rooms are clean and the owners are great. the owner goes by the name of johnny b goode. the guy is a character and will do whatever you need. any problems he will take care of it. i will be staying there again coming up in a few weeks so that speaks for itself.',not_happy
id48351,' beautiful hotel with extras then some. check in here back in october while i had time to kill i went to get an espresso at starbucks and play their nintendo wii system had fun with the bowling -d game almost forgot to check in on time. this marriott makes me feel safe at all times security personel are seen everywhere i turn to. my only complaint is the valet parking over $-- for a day of parking. area is great again within walking distance of shopping and dining. *note their in room wi-fi is spotty at times. sometimes it just wouldnt let you get page noting connection can not be found. very annoying if you have email deadlines. other than that i will return to stay again.',happy
id48352,' the huntington should be rated much higher - definitely among the top - hotels in san francisco. the hotel is elegant clean and updated. it doesnt feel or look like a run-of-the-mill commercial hotel nor is it akin to any of the hit-or-miss boutiques. it is really the best of both worlds - a clean upscale service hotel with the charm and hospitality of a small san francisco boutique. take note of the wonderful staff at huntington. the service staff are efficient and down-to-earth (a surprise on your pillow every night) and the doormen bell and concierge are fantastic. when we arrived the front desk gave us a warm welcome and even offered some great suggestions for a hawaii vacation (plus we got an upgrade on our room!). the front desk (wish i had his name) was truly truly wonderful and had a great personality. the hotel is location is perfect. it is gracefully situated in the beautiful and quiet neighborhood of nob hill one of the most desirable areas in the city. you can use car service to get around but a cable car (the california) is right outside the front entrance but china town and union square are within walking distance. we had no trouble at all walking the steep streets of nob hill - it was actually quite fun and part of the whole san francisco experience! our room overlooked huntington park and grace cathedral. peet is coffee is located in the cathedral and the famous sears fine foods is not far. in the morning you can join the chinese for tai chi classes in the park swim in the hotel infinity pool or take advantage of the yoga classes or other spa offerings at the hotel is nob hill spa. this is a great hotel. we researched dozens of hotels before happily finding the huntington. if youve been researching the many hotels of san francisco and are still undecided i would say stop looking and book the huntington now. our stay at the huntington was refreshing and made our whole san francisco vacation enjoyable and relaxing. we loved it!',happy
id48353,' i read some of the past reviews and was hesitant to stay here. i usually stay close to the seattle center on -th and roy. but at the urging of a friend i decided to choose this hotel. valet service is great but the whopping valet charge scared me off. since this was president is day weekend i parked on the street and found ample parking. the rooms which are pretty dated had a modern feel to them. there was a nice sofa bed in the room. the heavenly bed was indeed nice. the internet was easy to use but there is a charge for the service. housekeeping service was great; the attendant was very courteous and professional. front desk personnel was friendly and cordial. and i did receive a phone call a few hours after i checked in to see if all was in order. i did use the business center and the gentleman running the office was attentive. room service was surprisingly fast and efficient. since it was pretty cold to go out at --pm on saturday night i was very impressed with the efficiency and quality of service with the room service. food was not bad. be prepared to pay a hefty price for the food though. i will definitely return here.',happy
id48354,' we had a one night stop over in la before leaving the next morning for san fran. i booked the hotel through hotwire and got a good deal with a free shuttle bus from & to the airport and a clean room we were satisfied with our stay.',not_happy
id48355,' i never write reviews but i have to say ive had my best nyc hotel experience at the affinia and will be back again! for the low price the rooms are huge for nyc standards and very comfortable bed. also has decent size fridge which is nice. bathroom is on the small side but that doesnt matter to me as much as having a larger living space. only two issues: -) the ipod clock-alarm didnt work and -) there was a hair in the bathtub when i first arrived and even though i asked the front desk to have the tub cleaned it wasnt done. i shower in public showers at my gym all the time though so i just got over it. i wasnt in town for very long so didnt really have time to follow up on these issues and compared to all the other hotels ive stayed in that are in my price range this one is by far the best.',happy
id48356,' ive stayed at the eventi many times and have always been extremely with it. the staff are welcoming helpful and friendly. im a member of the kimpton loyalty program and booked my stay as part of their birthday-month discount. i was pleasantly surprised to find champagne and chocolates (excellent ones!) in my room wishing me a birthday. the neighborhood isnt the most interesting in nyc but it is safe enough and is very convenient to chelsea and downtown. and being right on -th ave it is also very easy to get a cab uptown. the quick taxi ride to or from grand central is only about $-. one of the best things about the location is that it is only a few blocks from the high line park which is a great way to take a walk downtown. the rooms are always clean and comfortable and are of generous size for new york. bottom line: i recommend it highly and will certainly stay here again.',happy
id48357,' hotel and service were very good-holiday inn seems to have raised the bar with their new logo etc. however the sporting news grill that is part of the hotel complex is not so good. salad had wilted and browned lettuce fruit was green and service was lousy.',happy
id48358,' i can not say enough about the hyatt at fisherman is wharf. we had an excellent vacation. the location of the hotel is perfect and very clean. effie was outstanding checking us in...so helpful. dinia went above and beyond her job. she helped us with a situation on her own time and i can not thank her enough. a keeper of an employee. lm & dm',happy
id48359,' imagine going on a family vacation and each of you gets the flu on separate days. this hotel will send you complementary chicken soup; offer to go get you medicine all amid a beautiful hotel in a great location. kudos to the staff and management.',happy
id48360,' great fitness room: ----- each elliptical and treadmills - bikes(- recumbent) free weights with benches --+ weight machines- all the standards. the rooms were renovated but they have not kept up on maintaining the rooms. our room had a bit of a stink(either left over smoke or other musty smell) splatters on walls carpet had snags in it. outside pool had bathing pigeons everyday. amenities in room: fridge microwave coffee maker recycling bin in trash can magnifying mirror at sink. missing: place to put folded clothing space to walk by desk and chair when not stowed booklet explaining services for the hotel( internet fitness center hrs pool hrs restaurants) clean feeling in bathroom(tile that didnt ever seem clean darkened spot on tile floor). bit noisy in north tower from the street trolly and traffic our reservation was booked as - stays in one room an inconvenience to have keys rekeyed also had to have them rekeyed for parking in the garage. $---day for parking. tagged along with my spouse for a conference but didnt feel safe walking around downtown by myself as i have done in nyc. only worth a stay if you are here for a conference in the hotel. bit of a confusing layout with - towers and elevators only going to certain floors with conference rooms on - floors and across the street. conference food was passable. conference rooms could use some sprucing up. internet was $------day',not_happy
id48361,' just returned from a five-night stay and we were pleasantly surprised by this midtown hotel. our room a studio suite - beds was large and comfortably appointed. it was also impeccably clean and kept that way by the housekeeping staff throughout our stay. the beds were comfortably firm with crisp linens and a choice of (i think) six different pillow types...we stayed with the standard pillows. the kitchenette included an under-counter fridge microwave small stove sink pots pans dishes etc. a paring knife would have been nice but hey we made it work for our couple of snacks and take-out meals. the location cant be beat just steps from penn station and less than five minutes walk from the herald square subway stop. that should get you most anywhere you might want to go. or just walk...most of the city is main attractions are walkable from here if youve got the time and the weather is on your side. location also leads to the hotel is greatest drawback. our room on -- faced --st st. with a clear view of -th ave. and madison square garden. the fire station and police precinct are both around the block. it is midtown. it is noisy. bring a pair of ear plugs and youll be fine.',happy
id48362,' the omni is gorgeous when you walk in and located at a great metro stop surrounded by excellent restaurants. the staff was extremely friendly and checked us in early with no problems. the rooms look very nice but we couldnt ignore the musty smell. that was chalked up to being an old hotel in our book though. we were there on a very busy weekend and there seemed to be at least a couple of wedding parties. some guests were partying in a room down the hall from us. around midnight it got louder and we heard security knock on the door and ask them to keep quiet. at -:-- it sounded like the jersey shore cast were having a great time; we called security who came knocked their door and let the party go on. - - - am we wake up to bobby trying to start a fight with mikey in the hallway whooping and hollering and general drunken stupidity. the doors on the room offer virtually no sound protection. we were awake all night as certainly the rest of the floor was. i cant understand why such a nice hotel having received numerous complaints wouldnt kick the troublemakers out or call the police. at $----night in a classy hotel guests should expect at least a few hours to sleep but not that night. management should have dealt with the problems. still a beautiful hotel in a nice location. other notes: business center computers did not work properly so no boarding passes. rooms are nice but compact--this was expected though. very nice products in bathroom. bed reasonably comfortable. not many elevators but stairs easy to access. bell staff very helpful and friendly other staff extremely friendly.',not_happy
id48363,' stayed at the penn for two nights last week with some friends. booked a few weeks ago and were pleasantly surprised by the rates. when we got there we found what was in its day a fabulous hotel but one which it has to be said has suffered from a lack of tlc in recent years. many of your most outspoken critics have commented on the seediness and the carewornness of the place - not evident when you check in or step into the lifts-elevators but certainly so once you arrive on your chosen floor. we were on the -th and once we arrived in the room we were somewhat alarmed by the state of the bathroom and the room itself which hadnt been visited by a caretaker or maintenance chap for some considerable time. what was evident though was that the housekeeping staff were on the case as the bedroom bathroom linen etc were superbly presented. many of the contributors have been extremely harsh in their criticism of the place which i believe is pretty unjust. what many havent mentioned is that the location in the heart of -th avenue opposite madison square garden and penn station is absolutely first class possibly the best spot in nyc so for the price you pay fab!!',not_happy
id48364,' i stayed for a weekend trip and chose the keating because of its location. it is convient to everything in the gaslamp district but there lies the trouble with this property the noise. the rooms were very nice the bed comfortable and the cappuccino maker awesome. the shower was wonderful but no privacy so make sure you like your travel companions. i had an interior room so did not experience the street noise. i was also on the opposite end as the club. however my room was right behind the elevator which was the noisiest thing ive ever heard. very annoying. the staff was extremely helpful.',not_happy
id48365,' it is steps from both the lake and the big shoppng district near enough to transporation and easy to get a cab. it has a pleasantly old-timey feel but the rooms are updated and the bathroom is up to speed. the bar was a decent late-night hangout and has huge tvs for sportswatching.',happy
id48366,' let me start by saying that the view from this hotel is beautiful! my family stayed here while visiting sea world and we loved it! the hotel was undergoing renovations to their pool but that turned out okay at the time because we were upgraded to a room with a spectacular view. the rooms were also renovated with a more contemporary feel so it didnt have that tacky floral bedding and decor. our room was a pretty decent size: - double beds a lounge chair desk and a flat screen with room for our son to run around. the hotel was located within ---- minutes from sea world which was convenient. the only downfall about this hotel is that you have to drive to find local restaurants and shops. this wasnt that big of a deal but it would have been convenient to have that option since the restaurant was closed. overall our - year old son loved the hotel and we all enjoyed it! we would definitely stay here again and cant wait to visit to see the remodeled swimming pool!',happy
id48367,' first off the lobby of the hotel is spectacular i wish i could have their designer work on my house! i was there for a conference and the hotel is the best one for the boston conference center as it is connected to it very convenient. i was disappointed when i checked in as there were only - people working the front desk and a lot of us trying to check in. you would think when you are sold out at a conference you would staff accordingly. the staff were all very friendly though. room service was great i loved the lobster rolls. the restaurant downstairs also had good food which i would recommend (bread pudding for desert is a must). here are the negatives. while the room was clean there are some things they miss. the air conditioning vent in the bathroom was absolutely filthy. looked like there was a years dust and dirt all over the vent. why this isnt inspected i dont know (room --- westin people if you want to go clean it now). my other issue was with housekeeping. when they made the bed happened twice they put the sheet on the bed but didnt cover the bottom - inches of the mattress so it was exposed under the covers. i am tall so when i got into the bed at night i stretched out and could feel the exposed mattress with my feet as the sheet wasnt long enough. the last thing i feel like doing at midnight is taking off all the sheets and re-mkaing the bed which i had to do (twice). is it that hard to actually put a sheet on a bed and make sure it covers the mattress? i also paid extra to get access to the high speed internet (costs more than the normal internet). it wasnt any faster. i spent -- minutes on the phone with their tech support who was nice and refunded me the money but if you are going to charge extra for it make sure it works. overall i was with my stay definitely a very strong - star property. if you paid more attention to cleaning and making the bed i would give you - stars.',happy
id48368,' the staff can not do enough for you! the rooms are very nice like country inn and suites always are. we did not have a suite but still had a microwave and refigerator a large desk and several chairs to sit on so the room was very comfortable and convenient. the breakfast is huge - waffles eggs meat biscuits and gravy hot and cold cereal apples-bananas yogurt juice lots of hot beverages (and i may have forgot something). they have cereal juice and coffees available -- hours-day which is great - and unusual. they also have a big variety of homemade cookies. they have free airport transportation ( you need to call them from the airport and they will come and pick you up) and even gave us each a free bottle of water when they picked us up. all of these little extras make this an amazing place. and with the free airport transportation and free breakfast and snacks it is a really good value! keep up the good work!',happy
id48369,' we stayed for - nights at the hyatt at fisherman is wharf. service here is outstanding. beds were so comfortable and rooms were super clean. our room was also very quiet. did not hear guests in other rooms which is a big plus when your trying to sleep. only thing i was disappointed with was there was no fridge or microwave in the room. they should add these - items and it would be perfect.',happy
id48370,' my wife and i stayed at the fort shelby on a saturday night. the corner room was extremely nice and way better than we expected. this is a recently renovated hotes and our room was very large with separate sitting area and modern furnishings. we had window views to the north east and west. detroit people mover station is just around the corner making access to several downtown locations easy. will stay here again.',happy
id48371,' went for a conference (broadsoft connections) and place has great conference facilities food was especially good considering that they were catering for over ---- people. room (----) was standard for this type of resort if a little smaller than some. lazy river is a great place to relax but stay away from the clear rings (not flattering!). resort charge includes wifi which is available everywhere and surprisingly fast and reliable. great to avoid ludicrous roaming charges.',happy
id48372,' -. close to airport. convenient place. -. service is so-so. below average. -. crazy rate for long distance ($--min) call in room.',not_happy
id48373,' the hotel is beautiful and you cant beat the location for getting to the most popular tourist sites. the front desk staff are attentive the bar area is comfortable and breakfast is a bargain compared to the prices of even denny is down the street. i checked into the hotel on a friday for a restful weekend. the first evening something went wrong with the phone system and it was intermittently sending calls to my room from the outside. according to staff the system had just been worked on. this made for a disruptive first night but i got through it. the next morning they comped my breakfast which i thought was nice. later i mentioned it when i got the marriott survey a day later i received an email from the hotel manager apologizing for the incident and crediting off the first night is stay. it is easy when things go right for hotels to take care of you but the true test is when things go wrong. this hotel is focused on taking care of it is guests. i would stay here again in a minute.',happy
id48374,' we stayed at this hotel during thanksgiving. hotel was a true - star property. thanksgiving dinner was excellent. perfect hotel for shopping.',happy
id48375,' we stayed at the nine zero for two nights in july. the hotel was nice but not top end; the rooms were clean and the beds were comfortable and decor was funky. the desk personnel were very nice and helpful they were some of the best we have experienced in the past - years. the hotel had naturally flavored water available in the lobby that was wonderful and a nice extra touch. my wife loved the shower (it was a good sized with wonderful pressure and plenty of hot water. our only complaints would be the cost and the horrible restaurant the concierge recommended for us (antico forno: terrible atmosphere with below average food). nice stay in a nice location.',happy
id48376,' just back from a stay march ----- --. was great. our kids enjoyed the pool. clean and good value for your money. vancouverb.c.',happy
id48377,' definitely a great place to stay just right next to times square new york... the closest subway station is theoretically right next to the hotel lobby. with the comprehensive subway network you can basically get to anywhere in manhattan you want. the staffs are greatly helpful and very friendly. every morning when i left the hotel i was greeted by the staffs... every night when i came back to the hotel i was greeted by the staffs again... whenever i asked for help at the reception the staff on duty never failed to offer great help and suggestion... however one not so good about this hotel is there is a bar right next to the hotel lobby the bar turns into a disco after around -- at night. the music from the pub can be heard even from the room on level -. i cant imagine those who stay in level - or lower... so i urge the hotel management to do something about the noise-music from the pub in order to provide a proper resting environment for their guest. other than that i strongly recommend this hotel to anyone who is visiting nyc.',not_happy
id48378,' we were traveling with -- of us all family members. the trip to s.f. was planned for months including various calls to this property to make sure our reservations were correct and upon reviews from other travelers not stuck in the annex addition . upon check in we were given a great room with a king-sized bed--it was beautiful however we are a family of -! our traveling companions a family of - were stuck with the same set-up. i have to say that the staff was really excited to present us with our rooms at check-in our rooms were up-graded because we travel and stay at holiday inn enough but - room with a king-sized bed even though lovely didnt help us any. the staff corrected it and let us look at a few options rendering us happy. we were tired and still phased from the naked bike-riders we saw coming into the city (another story) but thanks to the manager on duty for remaining calm and professional. as our extended family of -- settled in were were really happy with the great location the homey-ness of the property and really the only pool (outdoor) in the area for the kids. all in all it was worth the money.',not_happy
id48379,' my wife and i stayed at this hotel on ---- and we really liked it. the room is roomy compared to other hotels in downtown chicago. the bed was very comfy and the location is excellent. i bought the stay and parking package and it was great cause you can come in and out up to - times in a day without having to pay extra. considering how expensive is parking in chicago it was a great deal. i beleive parking alone is $-- but for the package it only adds $-- extra. the only bad thing at the hoteal is that they chrage for wireless. for parking you just need to drop your car in the same block where the hotel is located and they park it for you. when you need your car you need to dial an ext # and they bring your car. depending on the time it can take up to --mins(especially when people check out after noon). i recommend this hotel. oh the restaurant in there is very expensive. for chicken nuggets it was $--.--',happy
id48380,' what a pleasant surprise - this hotel is nicely restored and well staffed. we would definitely stay here again.',happy
id48381,' this hotel is in a great location in center city - easy walk to reading terminal market the constitution center and independence hall city hall and great shopping restaurants and bars. our room was very clean and nice. pets are welcome at the hotel and even get their own room service menu!',happy
id48382,' my husband and i spent a lovely three nights at the paramount. on arrival the staff at reception were friendly and efficient. we liked the look of the lobby very cool and comfortable. our standard double was small (which we were expecting after reading the reviews on this site) however this was not a problem for us as the decor was good the room well equipped and lets face it hardly any time is spent there with new york city at your fingertips. i must mention the bed so comfortable! linen and towels were changed daily. all in all a great trip and a great hotel.',happy
id48383,' we chose the halcyon because it was cheap and located pretty centrally in san francisco. we had planned to stay for -- days but ended up leaving earlier. we took advantage of their weekly special for the price savings though that wasnt as advantageous as wed hoped. the location is very convenient for travellers; it is a short walk to union square and there are some useful bus routes nearby. a short walk downhill gets you to the metro. it is not an ideal location though: it is in the city is tenderloin district a rough area that felt less-than-safe as it got darker. the room we had was at the back of the hotel as far as possible from the street. this didnt prevent the room from being very very noisy - street noise is pretty much constant and it was impossible to sleep without earplugs. there must be a fire station nearby - firetrucks went screaming down the street at least once or twice a day. the room was also very small (they told us when we arrived that it was one of the larger rooms). we had - beds (one double one single) which took up nearly all of the available space. the beds were the noisiest squeakiest beds ive ever slept on very uncomfortable (but they didnt have bedbugs). the included microwave was ancient. the sink in the kitchenette was so small that you couldnt place one of their dishes in it. the walls and ceiling had cracks and stains. the floor looks like it had been recently re-done - the nicest feature of the room. the bathroom was also very small. the rooms were reasonably clean. maid service is normally every - days we were told but because we were taking advantage of the weekly special rate it would only be every -th day. nonetheless the maid showed up every -rd day for the first - days and then didnt show up again for - days. the television reception was pretty awful. that is not normally a huge issue when on a short trip but since we were there for an extended stay it would have been nice. the hotel provides free wireless internet which worked acceptably well much of the time. there were many outages the worst one lasting - or - hours. there are plenty of places nearby (laundromats cafes) that also offer free wireless internet. the staff were friendly and helpful whenever we spoke to them but theyre not around a lot of the time. they keep office hours and in the evening there is a number for the night manager (who we were told lived on the premises). when we had a problem though the night manager was unreachable. specifically when the person using the room next to ours started screaming and banging on walls for a half hour the night manager did not answer his phone and did not respond to the message. technical difficulties we were told they couldnt access the message until the next day. other events at the hotel made us uncomfortable as well so we decided to leave early. however since we had booked using the weekly special rates they told us they require - days notice before departure. we stayed - more nights but they still charged us for the -rd day refusing to accommodate us despite the difficulties we had encountered. they claimed that the computer system was set that way and they could not change it. in summary i regret having stayed at the halcyon. the nearby hotel mayflower cost a bit more but was much more comfortable.',not_happy
id48384,' my husband and i stayed at the blakely for one week this july and had a fantastic experience. the room was extremely comfortable and quiet the staff always friendly and helpful and the location was excellent. the feeling of the hotel is small personal and somewhat like a special hotel in london. we were exceptionally with our experience and also strongly suggest you eat at the restaurant associated with the hotel. the service was outstanding and the food was spectacular. we are critical travelers and will definitely return to the blakely whenever we go to new york.',happy
id48385,' stayed for - nights for a summer holiday. weve stayed at some truly fantastic resorts around the world and this rivals our experience at the best of the four seasons. it is a very nice facility but this is all about service.... which was superb! pool service superior to all! they were kind cleaned our sunglasses freshened our drinks and even offered my son goggles for swimming. fabulous. decent food nice rooms (we booked a suite) and nice separation from adult relaxation pool to kids- family. we loved it and will go back. it is expensive all around but you get what you pay for. little shops could have more selection but coffee shop is great and valet service superb. a bit of a drive from san diego close to attractions. we even saw a few celebrities. check their fb page for specials. fab time!!!!',happy
id48386,' have to admit was very disappointed with this hotel it is -* rated but i would put it at a -* max. it reminded me of a travel lodge. we stayed in the beach building so had to walk to main hotel if we wanted to use the restaurant or small gym. forget the pool it is tiny and cold. the carpets were dirty and smelly. what makes this hotel isit is location it is within walking distance of fishermans wharf and the tram stop. plus points are the beds are nice and comfy as are the pillows. also free wireless wi-fi and ability to checkin online and print off boarding passes for your flight. there is also a fantastic breakfast cafe across the road called pergamino which does a wonderful pancake - the best we had tasted ever! dinner in pompei is grotto was lovely better then the ones we had at pier -- fishermans wharf (hardrock cafe plus a couple of others). go to sausalito even if it is just to warm up. charming island we had lunch in horizons on the restaurants sundeck which had a wonderful view of san francisco. food was lovely and fresh as well.',not_happy
id48387,' who says that city hotels have to be small and overpriced? this hotel has a beautiful lobby and beautiful spacious rooms at a great price. the conceirge is delightful and will fill you in on any and everything doing in san francisco. the only drawback to its central location is some middle of the night street noise. but after a day hiking the hills and a night partying who cares?',happy
id48388,' this hotel failed on every level to provide adequate service or food for my family. dont ever stay here unless you are rolling in cash that you want to flush away for nothing.',not_happy
id48389,' i had a great stay could not fault the hotel it was quirt clean loverly room right in the centre of midtown between time square and grand central station. there is a great little dinner a fwe doors up as well i did find it expensive though but very comfortable',happy
id48390,' had a great time at the one the ave. we were seeing a concert at the beacon that night so the location was perfect! really close to the subway stops easy walk to the park natural history museum and tons of restaurants on amsterdam ave. the room was quaint and very clean. they made use off the small space and felt bigger than its stated square footage. the bed was very comfortable. we were up on the --th floor and would have had a nice view but there is scaffolding around the building so all we saw was wood planks. we would definitely stay here again if we were looking for something on the upper west side.',happy
id48391,' i booked this hotel for a week long work related conference prior to the hotel opening. the flashy website made it seem uber-cool gorgeous and a comfortable. i booked it without thinking twice. positives: it has a pretty good location although its neighbors are an extremely shady looking -- hour massage parlor and a liquor store; all the shopping and conference locations were just a few blocks away.the staff is very friendly professional and accommodating. the free breakfast was small but the food seemed fresh. negatives: room was extremely small even for san francisco with a full size bed which when booking on the conference website was billed as a queen or king. i was traveling for work and needed a desk. there was no desk or even a chair in the room. the hotel itself is very old built around ---- and the mystics updating left some details out. like the drapes which seemed to be from a ---- is motel - and the ceiling fan from around the same time. i could not figure out whether my room had a-c. as result i slept with the window open which was fine except the windows didnt have screens on them which seemed odd. the bathrooms was extremely tight and didnt have a bathtub. the shower stall was so small that it was impossible to stand in the shower without touching the wall or shower curtain. the bathroom was mostly clean but behind the sink the grout seemed to have been forgotten for some time. there were also small details which were annoying given the price of this hotel. the towels were very rough and appeared very old. there was no security measures in place to keep people walking in off the street or from the restaurant away from the hotel rooms. which given it is location seemed necessary. yes the hotel room door is are automatically locked when closed but that is the extent of the property is security that i could see. i wouldnt stay here again or recommend anyone i know to stay at the mystic. was it horrible? no. but it should have been a whole lot better!',not_happy
id48392,' my partner and i stayed here for a few days and were very pleased with our stay. we are starwood preferred guests and the westin market street is definitely up to par with other fantastic westins. check-in was a breeze and we got a lovely room overlooking the city and bay. the bar is very happening and we enjoyed a few drinks very comfortably. the gym is fully equipped and you never had to wait for a machine on the busiest of mornings. the staff was very friendly and helpful. aside from the decor the location is the best part of the hotel. it is extremely centrally located you can walk anywhere in the city within a very short distance or cheap cab ride. avoid bringing a car because you will pay throw the nose in valet fees in downtown san fran. the staff were very helpful in getting me an appointment when i need medical advise and that was great appreciated. the only minor complaint we had was the advice we received from one of the concierge staff. we requested a more upscale dining option and upon arrival to the restaurant realized it was not. perhaps we did not provide enough detail but that is why im stating it as a small complaint and everything else was wonderful. highly recommended.',happy
id48393,' i was there for a conference and the hotel is big. it has a hertz on site and lots of food choices. the mexican lunch buffet at about $---person was totally not worth it. nona is was quite good and offered excellent views. it was not too convenient getting to my room which was about as a far from an elevator as can be- they should have more banks of elevators for the non-tower bldg. the bathroom was really nice and the room had convenient business amenities like speakerphone.',not_happy
id48394,' i was pleased to find that the previous reviews of this hotel were pretty much accurate. the small and somewhat crowded lobby lack of ironing board or iron in the room and the need for a room key swipe to use the elevator fully prepared me for my experience. these wre mere observations and small details when it came to the nice clean and up to date rooms and the unbelieveable convenience of being in the best location imaginable for nyc. i am always to see internet access included too. kudos to this hotel for tech! i would absolutely stay here again. i booked our two night stay on hotels.com and payed about --- per night. what a great deal for such a nice room. the price to value ratio is perfect for a city visit. this place is pefect for tourists or business travelers. only criticism is the shower setup. the baths are built cruiseship style with the entire bathroom floor as the shower stall. the floors were not pitched to the drain resulting in a very cold puddle of water (in spite of a pile of towels used as a dam) until the poor maid came in and mopped each day. this should be addressed by the hotel asap but i am sure that it will be a costly repair in order to correct it. in the meantime the hotel needs to provide foam type squeegees for in room use. not a deal breaker however. i give this hotel a thumbs up!',happy
id48395,' what a great value for the price! great location - right off route -- and nearby route --. only -- minute drive to downtown area. rooms were very clean and spacious...looked like they had been recently renovated. bathrooms were huge - marble countertops very clean showers always plenty of fresh towels. i would definitely recommend this hotel. we are rather picky travelers and we enjoyed ourselves here.',happy
id48396,' i stayed here for the weekend of july -----. my friends and i enjoyed every part of our stay. the front desk was friendly and helpful. the rooms were spacious and clean. a few of my friends said they could easily live in that room and that it was bigger than their apartments. i didnt awaken in time for the free breakfast. it would have been great for that to go until --am instead of -. there was also good tasting coffee and water with orange slices near the front lobby free all day long. finally the location is perfect. you are so close to so many things. our room had a great view of the river and we were walking distance to the beach restaurants bars and shopping. definitely will stay here again.',happy
id48397,' i stayed at this hotel for - nights about ten days ago. after a few days at a small budget hotel in the uppper midtwon east side i decide to spend the -nd part of my nyc trip near the time square area so i can be closer to the theaters and all kinds of actions. hotels in the nyc theater district are generally priced higher and this one is no exception but i got a fantastic deal - stay - get - free so the price was unbeatable! hotel premise is located on w-- in betwee -th & -th (ave. of america). this is a great spot in town and convenient to everything including time square - only two short blocks away but without the hustlig bustlig of tourists coming ups and downs the street. lots of eateries around the area and if you crave for shopping -th avenue is only less than half a block around the corner. this hotel is not big - only - to - rooms each floor throughout the entire building so there is no fancy facilitiies like gym or swimming pool on premise. hotel reception-breakfast area is cramped too. it is definitely a property designed for business travelers or tourists who wont spend much time inside the hotel. however rooms are in decent size by new york standard (i had a room with two doube beds) cozy and nicely furnished: pretty much what you can expect from a typical h.i. brand hotel. an armorie with a lcd tv adds a bit nice touch. bathroom is clean spacious and is equppied with all amenities on the daily basis. the beds are incredibly comfortable. there is a little bit noise issue but really minor. hotel price also includes free in-room internet acess free daily breakfast and all day free coffee and tea. for cities as expensive as nycs these are absolutely big pluses for travelers. my hotel package included daily pizza delivered to my room but never got one. no big deal. overall this is a nicely located hotel with a lot of good features. if the price is right it can be a great hotel choice for out-of-towners. i will most definitely consider returning in the future.',happy
id48398,' we stayed here with my husband and my in-laws for a night before our cruise to alaska. this hotel is in such great location. i really liked way it was laid out because it is very cute. the rooms are big and they have a great restaurant. the staff are very friendly and helpful. would definitely stay here again.',happy
id48399,' the service i receive at the detroit-dearborn doubletree is always exceptional. the room is well appointed clean and always ready when i arrive. the grille -- food is quite good the wait staff excellent and i will continue to use this hotel for my business in detroit. thank yu all.',happy
id48400,' my hubby and i and our two teenagers spent - days at the columbus inn in august of -- and would definitely stay there again. it is clean and comfortable and the staff were wonderful to us. although there is no restaurant attached there is a great little place around the corner where we had all our breakfasts. it is very central to fisherman is wharf and chinatown and the cable car station is a block away. the bus literally stops outside the door which was very convenient to get to the beginnning of chinatown and then we just walked back. the popular italian restuarant area is about a mile away an easy walk or cab ride. parking is free which was great. we didnt even move the car for the first - days until we had the hang of the city! if youre travelling with kids i highly recommend staying in one of the suites. ours had a queen bed in one room and - double beds in the other for $----night. quite a bargain for san francisco! just make sure to book this well in advance in the high season. i booked this hotel on the testimony of the other reviewers on this page and i sure wasnt disappointed!',happy
id48401,' stayed at the magic castle on july --th and --th. we stayed in room --- which is the third floor with steep steps and no elevator. large living room tv with pull out sofa if this pull out sofa is necessary for sleeping look elsewhere (thin mattress thick metal bars in the middle of your back ouch!!) eat in kitchen clean balcony looking over pool (very nice). master bedroom with thick cottan bathrobes very comfortable bed with tv. bathroom was a problem peeling plaster walls cold water faucet in shower would not shut off completely. linolum floors in need of repair. staff was outstanding can not say enough about them they are the reason for repeat business. breakfast was okay coffee tea juices assorted fresh fruit cereal assorted mini muffins toast scones. this hotel has the potential of being a three or four star if they truly upgraded all rooms. my room was supposed to be a refurb. but did not show it (one could only imagine what it looked like before). location was great two blocks from kodak theatre el capitan theatre. overall this is an old hotel in a great location.',not_happy
id48402,' good location off of i---- north @ mccollough. adjacent to a shopping center with fast food offerings and across the interstate from a mall. ample parking for all guests. the rooms are undergoing renovations being updated with improved bedding down comforters safe hair-dryer mini-fridges and microwaves in the rooms. the towels are heavy (~ - lbs) cotton and super absorbent. a-c kept the room refreshing despite the late summer heat for which sa is known (~ ---*). comfortable overstuffed chair and separate writing desk - chair. enhanced cable tv with plenty of offerings. a few minor detractions: the bathtub drains slowly; the shower head is a little low for a - person; the wallpaper in the bathroom was tattered and peeling at the edges - seems; no vent fan to remove excess moisture in the bathroom. overall the bathroom is a little small as the door will take off the kneecaps of anyone using the toilet and the bowed shower curtain is moved significantly inside the shower to allow the door to open fully. plenty of sink space for personal items and-or convenient storage space below the marble counter-top. yes id stay here again.',not_happy
id48403,' this holiday inn is nothing special but it does it jobs fairly well. the rooms are not brand new nor the beds or the bathroom. my wife and i used on a shopping trip from mexico city and it was not conveniently located since most of our shooping occur at the north of the city. it is clean the staff is not as friendly and their spanish is very basic. the parking lot is fine we did not see any problem of looting so we feel safe. if you want a place to sleep it is ok if you are into shooping you may try an alternative at the north of the city.',happy
id48404,' this embassy suites was probably once a very nice hotel. it has remnants of what it used to be. however it really wasnt that impressive at all. the grounds arent that well kept and my husband and i literally we are not lying saw a rat outside the hotel. the entrance of the hotel is impressive but once you go in a little further youre a lot less impressed. id recommend staying at a hotel closer to the riverwalk.',not_happy
id48405,' we have stayed at this hotel at least - or - times in the past -- years. the quality of service never goes down. the rooms ac works really good for those terribly hot days in san antonio. i like it because my -- year old can play in the living area and i can watch tv or read in the bedroom area. every time we stay it is sold out. i wish they had more of these around the country!',happy
id48406,' we stayed for four days and everything went very well. the staff was helpful and very pleasant. the hotel was well located and very comfortable. the room was well appointed. we will come again.',happy
id48407,' the embassy suites has a great pool area breakfast extraordinare and great suites. the rooms are large and have microwave refrigerator and very comfortable. an outside entrance to pool and breakfast area. specially prepared omelets with a flair from the omelet artist are part entertainment and great tasting. we visited in december and there were people swimming in immaculate pool and hot tub surrounded by great landscaped. grocery stores close and easy to find. bed comfortable showers well maintained. easy to relax after a long day of travel beautiful surroundings',happy
id48408,' my fiance ---year-old daughter and her ---year-old friend stayed at this hotel for five nights from june -th - --th ----. overall i really enjoyed this hotel although there were a couple areas for improvement. we found the location to be absolutely perfect - one block inland from the pier and just a few blocks away from the trolley stop where we could hop on and head to chinatown or union square. i think we avoided hearing noise from the pier because we were one block away. i read lots of reviews on tripadvisor before choosing my location - most were positive but there were some negative comments such as rooms being noisy due to buses outside. we did not experience any problems - yes we could hear the buses outside during the day but not one of the four of us awoke during the night due to noise. the rooms were tastefully decorated in yellows and blues - i found the decor to be relaxing and beachy. unfortunately we had booked two rooms through expedia and one was supposed to have a king bed; however upon check-in we were told that we needed to choose between having two rooms next to each other (important when youre traveling with teenagers) or having a room with a king. we of course had to choose the two rooms together and ended up sacrificing the king bed. this bummed me out a bit because vacation is supposed to be luxurious and relaxing and my fiance and i both tend to sprawl out when we sleep so it was a bit cramped. i admit i was irked that the requests made in advance were not going to be honored. we loved our rooms overall but if the hotel would honor bed requests that were made in advance that would be more in line with the customer service i was expecting. (note to hotel: in the future if you cant honor such a request might you make a note and review the room situation the next night? if you had followed up with me the next night to offer better rooms i would have been so impressed!). the hotel has a beautifully decorated lobby where continental breakfast is served in the mornings snacks during the day and drinks at night. everything is expensive!!! i understand san fran is expensive in general but it would have been nice to receive a tiny break at our hotel. my fiance and i each had one drink one night - a double-tall captain and coke and it cost something like $-- - so with tip over $-- for one round. better to bring your own wine or liquor and have a drink in your room. kudos to this hotel for their firepits outside. we spent every evening out there unwinding before bed. we also spend mornings out there drinking an oj and enjoying the sun. this was such a nice touch and there was always plenty of room to sit by the fire. the fitness center is more than adequate and equipment looks new - it was enjoyable to work out there. the pool looked nice but it was too cold to swim. take a fairly warm jacket to san fran especially if youre going in june. it is not warm and beachy! the staff was extremely professional although there was nobody who went above and beyond and i noticed the people we encountered were professional but not necessarily warm. no biggie - you could tell that management expected employees to adhere to a high level of professionalism which is great. the housekeepers were an exception - without fail when we saw them in the halls they would look up and smile and say hello. i recommend purchasing the citypass before you get to sanfran because this saved us a ton of money. we bought it through the alcatraz ticket office because we wanted to substitute the alcatraz tour for the bay cruise - this was a great move! we had so much fun seeing alcatraz and also included were unlimited trolley rides (which we used to explore san fran) tickets to the aquarium on the pier (which was impressive) and tickets to several other attractions which we didnt take advantage of. but the citypass price of $---something per person was more than worth it. food is very expensive and i wish i had known this. we used coupons and ate at johnny rockets twice but even with coupons it was expensive ($-- for the four of us for lunch). there is an in-and-out burger nearby which is not too bad and an ihop right across the street from the hotel (but we paid over $-- there too for breakfast for -). just know food is expensive and budget for it. i would recommend bringing granola bars and juice for the room to have for breakfast and maybe even pb&j stuff for lunches if you are on a budget. otherwise plan on $--+ per person per meal and that is on the cheap end. we had a great trip and would definitely stay at this hotel again for the location ambience in the lobby - at the fire pits and comfortable rooms. improvements that could be made would be accomodating room-bed requests and going above and beyond with regard to customer service (calling with a better room or providing a coupon for a free drink at the bar?). these small changes would make this hotel more in line with what id expect from a sheraton.',happy
id48409,' this hotel was super cute! reccomended for teens or young adults. even families with young children. my best friend and i stayed only for a night but the room was clean and tidy. we had a view of powell street. it is in a great location for shopping as well. i would definetely stay here again!!',happy
id48410,' four of us (- couples) stayed in studio suites ---- and ---- from the -th to the --th december. the total cost including (lots of different) taxes was ---usd per studio for - nights. the rooms were big and comfortable with a small kitchen (no microwave) large double bed and a pull out bed-sofa. the decor though not - star hotel was perfectly acceptable. it was our first time in ny and we loved the prime location which was withing easy walking distance of empire state and macys (about -- mins) fifth avenue (- mins) grand central station (-- mins) rockefellar centre (-- mins) times square-broadway (--mins) and central park (-- mins). we never needed to use a cab just as well as these were quite difficult to get. there were plenty of supermarket shops and diners within - minutes walk in any direction. considering the crazy cost of hotels in the area at this time of the year the murray hill east suites were great value and in my opinion the suite was much more spacious and suitable than a hotel room (of variable quality). one slight downside was the surprising lack of internet access though kinkos is just on the corner - minutes away. we were delighted with mhs and will definitely return in ----.',happy
id48411,' i had stayed at the sax chicago for - days last month. i had visited chicago before and wanted to try a new hotel. since i was traveling alone this time i wanted a hotel that was convenient comfortable & nice. the sax met every requirement. it was a very hip and opulent hotel. i booked a king deluxe for added comfort. i was pleased by the size as well as the decor. the room had a decent view of the river the two giant cylindrical apt-parking complexes make it somewhat difficult to full appreciate any view. i was thrilled that the windows actually opened a burst of cold air here & there was much needed. i slept very comfortably and took advantage of the print center while there. the location was fantastic! i was able to walk everywhere i needed and surrounding the hotel were quite a few restaurants-bars. overall great stay and i do plan on returning!',happy
id48412,' we liked it a lot and would recommend it to anyone going to san francisco :)',happy
id48413,' the good: history behind hotel is amazing. lobby and common areas are beautiful. best pool i have been to on the riverwalk area. the bar is really cool. close proximity to mall and riverwalk. the bad: the rooms i stayed in were below average! i stayed in two different ones over - days. rust and mold on metal pipes in bathroom. rust on all metal in bathroom. could not regulate the water temperature or pressure (very annoying). metal shower curtain rod was so deteriated in second room that it collapsed in the middle of night and the tub almost got double tapped by me. vallet service was below average and staff was not as friendly as i would have expected. and finally if u like to workout this is definitely not your place. very weak fitness room!',not_happy
id48414,' i stayed here with my school group after our travel company mucked up our flights back home- we had been staying in vermont for the week in what at the time seemed to be far from luxury until we arrived at this place! on arrival the lobby was quite grand very large and bustling- just as one would expect from the pictures on their website. we were greeted by some less than friendly staff and took the packed lift up to the -rd floor. our suitcases were being unloaded on to patches of vomit which coated the carpet and that the cleaners had obviously failed to notice. the porters must have been blind and had no sense of smell not to notice where they were putting our suitcases! the hotel was vast and our group were staying at opposite ends of the corridor- a good - minutes walk away despite being on the same floor. the doors made the place look like a prison. our group of girls obviously drew the short straw; our bathroom stank of urine was filthy the bath was cracked mouldy and rotting the taps didnt work properly the room was not designed to fit - people and we struggled to fit in with our suitcases the lights didnt work- constantly flickering our view was of a brick wall accompanied by some large bins and it was absolutely freezing. however the boys did at least get a large room and were near eachother with views of madison square gardens- this has led me to think that the people who seem to be writing good reviews of this dump have stayed in the less shabby rooms (which are by no means acceptable) but at least the vastness and view has them under the impression that the hotel is half decent. the only aspect this hotel has going for it is the location. second to none for the price. i could not fault the location at all. but if you do want to stay in ny for more than one night i would not suggest here as you would need a shower and we could not even venture into our shower with the lack of hot water and cleanliness. maybe in the summer the lack of heating and cold water would be a good thing? i wouldnt want to see if that is the case. as if being delayed by a day wasnt bad enough we got put in this [--]! i tried to refrain from using bad language but there is no other way to truly describe it.',not_happy
id48415,' kids loved the indoor-outdoor pool. food was good for breakfast and good for evening meal especially with kids(meatballs baked potato salad chicken fingers). room smelled like smoke even though it was a non smoking room. staff was extremely helpful with suggestions and directions. problems with elevators working. also kids were playing games on the business center computers and shouldnt have been allowed to do that if it is a business center',happy
id48416,' this hotel is very convenient to cable cars union square and chinatown. rooms were clean and nice if unspectacular. noise was a minor problem as the walls are somewhat thin. the staff were very helpful and friendly.',not_happy
id48417,' just returned form convention there. it is terrible. ballrooms look nice but food was horrible. our room rate was much more than we would pay if we had booked ourselves for this week. thought hotels gave breaks to large groups but the blake seems to raise prices at their own whim whenever a large group books. was told they had just remodeled rooms but only a few actually are. dust is thick near walls and corners on carpet. the bathroom is a joke its no bigger than a closet. only enough room to walk in and turn around to sit on toilet. you have to close door to get into tub which has glass wall that leaks and runs all over floor and into outer area when you shower. you actually have to get into tub to turn on shower. sink barely drains unless you pull out broken stopper. only one tiny two prong hook on back side of bathroom door to hang everything on. bathroom floor seems to be two layers of tile thick with the carpet glued over this lip and is frayed to boot. i tripped over this numerous times. there was no hairdryer in room and even upon request was never able to get one. only chair is room was a desk chair. buttons were missing from phone and during - day stay the message light flashed constantly and was never able to remove welcome message. they only have - handicapped rooms parking places and elevators. every time a guest walked up the stairs the door on floor - slammed so hard (and loud) my room door vibrated and the wall even seemed to rattle too! would never stay there again. tv guide was from december ----! maid knew nothing about updated one. only good thing i can say is bed was comfortable and no bedbugs.',not_happy
id48418,' starting with sebastien the amazing manager to his kind and welcoming crew this hotel is fun and in an really cool neighborhood. be aware that weekends it has a nightclub on one of the floors so stay clear of these floors. i stayed on the -- th for a week and slept like a baby! room service is a bit expensive but they are very generous with amenities by ren and treats that keep on coming. it has a great pool in the summers but im the winter is closed. i know this because it is my second stay. i know there will be a third! big thanks to the staff for making my week in nyc amazing!',happy
id48419,' my colleagues and i stayed at this hotel for - nights to attend a conference at the san diego convention centre. the front desk reps were very friendly & helpful. the rooms were clean & nicely decorated. we had - queen beds w- a fridge & microwave oven & a complimentary safety box. they even threw in - free bottled water daily. the breakfast is nothing grand but it was good to have orange juice-coffee-tea along w- a muffin or fruits or cereal to start the morning. it cost us $---.-- w- taxes included for the - night stay. other colleagues of ours stayed at a more expensive hotel and it was costing them close to $--- a night & there was no free breakfast free shuttle from the airport (they had to take the taxi too) & no free internet. it only cost us $-.-- taxi fare from the airport. denny is restaurant was just across. --eleven was about - blocks away. we walked - blocks away to go to the hornblower dinner & dance cruise. we walked about - min. to go to the mts train stn to go to the las americas outlet mall (-- min. by train.). we paid the $- day pass. there were - of us in total who checked in this hotel and they said they slept fine. yes it can be noisy when the train passes by & when cars honked. if you are a very light sleeper you may want to stay away from any hotels along the train tracks. overall it was great because we saved money!',not_happy
id48420,' just outside of all of the madness found in times square the four points proves to be a great place to spend a night despite the massive amounts of tourists. the bedding was spectacular (in fact i ended up buying some of the sheraton bedding because i liked it so much) the room was small but very comfortable. the bathroom could have used some heavy scrubbing but it was still usable and pretty clean. the hotel staff was very courteous and friendly. my only true complaint was that my coffee maker was busted so i had to head out to buy a cup which turned out to be nice because i discovered some nice eateries about - or - blocks north and west of the hotel. i was very pleasantly surprised with the experience and would definitely return if i were looking to spend the night in the area again.',happy
id48421,' i stayed - nights at this hotel. the room was small but i expect that of nyc hotels. the room was clean for the most part. staff was friendly. my one complaint was that i had a nice window view of a brick wallthis was not the fault of the staff though. location is good if in town for work i downtown area or in for theater shows as the places to eat around the area are plentiful.',not_happy
id48422,' we booked two rooms for our most recent three night nyc trip during march break based on the location price and star rating. location was great price and service was good but this is a three star hotel not anywhere close to a four. the rooms were very dated the bathrooms were dingy and dimly lit and there were room service carts in the hallway all day long. the elevators were oddly set up and very far from the rooms. if youre looking for a true four star hotel like a w or an intercontinental i would not recommend the park central.',not_happy
id48423,' we stayed at the san carlos for a five day stay during our -rd anniversary. excellent service was given the entire stay. everyone who worked there including maintenance were extremely friendly and professional. matthew a doorman at night was particularly friendly. to top it off the day before we left the owner came out introduced himself and asked us how our stay had been. we were blown away with this hotel. everything from top to bottom was exquisite. we definitely recommend this place for any business travellers or high class travellers on a budget. what alot of people dont know are the famous names that have stayed in this hotel. including puff daddy david justice and many others. fifth ave. class right on east --th!!! also very close to rockefeller center st. patricks cathedral and much much more. a definite a+++++',happy
id48424,' great location and service. rooms were quite dark and smallish with average bathroom but still quite comfortable. excellent value.',happy
id48425,' i had four rooms reserved for folks in town last weekend for a wedding. i was upgraded for two of the rooms with terrace views and my family was just in awe of the accomodations. the staff was great sevice terrific and breakfast buffet delicious. we really enjoyed our stay -- it was just too short!',happy
id48426,' my husband & i just got back from seattle on thursday june -- ----. we booked our room at the sheraton through priceline and i thoroughly read all reviews on this site. i was a little concerned by the mixed reviews. i completely understand them now. construction did not interfere with the hotel experience at all. the lobby is beautiful. our first night we were given a room in the union tower. the room was wonderful. super comfortable bed. everything was bright clean & new. flat screen tv lovely bathroom. everything was great. i couldnt understand the poor reviews. the next morning we had a message that they needed to move our room due to plumbing maintenance. we said no problem (we were hoping to get a king size bed) well they switched our room to the other tower and when i asked the girl if the rooms were as nice she replied they have a different decor beauty is in the eye of the beholder. so up we went to discover why this hotel has poor ratings. the beds were virtually the same but the carpet was dirty the walls were mucky the bathroom was old and dark and the furniture was so big it took up the whole room. we walked right back down and requested a room in the first tower we were in they were accomodating. if you stay at this hotel make sure you have the new tower! the location is great the staff is friendly and if you get a nice room it is a wonderful place to stay.',happy
id48427,' family vacation started out great until we arrived at hotel....checking in we were informed that there was a $--.-- a night to park when we reserved the room our reservation was with free parking and breakfast which was argued by the front desk and she had a very bad attitude not courteous at all. so we let that slide since we had no choice. the room was not what we expected after looking at the pictures onlinethe beds werent even full size maybe --- sheets on one bed had stainshad to change sheets. the bathroom was so small and outdated you couldnt turn around in and no exhaust fan no water pressure at all and the bathtub was stopped up so if you took a shower you had water up past your ankles. couldnt get towels or washcloths when we asked had to call down for coffee packs. and as for the pool we were there for - days and didnt even get in the pool it was green not the pretty blue as in the pictureevidentally it hadnt seen any clorine in a whileit was just nasty looking in fact the day we left they had the pool drained (could it have been a dissatisfied customer)? the free breakfast was in the bar- lounge area which i didnt appreciate taking my granddaughter in and things werent refilled. as for the exercise room dont have a clue what it was like we couldnt even get in...lol.the elevators were scary you were always hoping it wouldnt stop on you no air in and very small. and i would watch the front desk if youre calling a taxi they may have a money maker there......the front desk told us after she called us one it would be around $- to get - blocks to beale st.when he let us off the taxi ride was $-- (whattttt!!!!) but just like the parking fee what are you going to do. we will never stay at this hotel again!!!',not_happy
id48428,' went up to san francisco over easter weekend. this was the least expensive reputable place we could find and it was a great experience. we arrived late at night and were immediately impressed with the cleanliness of the lobby and friendliness of the staff. we asked for a microwave and fridge in the room but when we arrived there was a full kitchenette (oven and all!). the room was a bit old and dated but not shabby and it was thoroughly cleaned and restocked every day. the parking was free which in san francisco is a huge plus! additionally there was free wi-fi although the connection was not very high-speed. the hotel is in a good location. it is maybe two blocks from a bus stop. it is only about four blocks from the crookedest street but there are steep hills so we opted to drive instead. someone mentioned stepping over homeless people on the way to and from the hotel but we came back really late at night several times and really didnt experience any of that. in addition we didnt have any problem with noise but our room was far away from the road. one thing to keep in mind is that there is tax charged on the room which was not mentioned when we made our reservations. it was --% above the quoted rate. we most likely would not have changed our minds about staying had we known but it would have been good information to have. overall we would definitely recommend the redwood inn to any of our friends traveling in the san francisco area.',happy
id48429,' got a good price online. $--+tax.. the hotell was excellent for the money. good size rooms.they have a pool to hang out at which is a bonus. location was a little bit of a walk for were we like to go downtown.overall would definitely stay there again.',happy
id48430,' the room that i just stayed in had no new carpets etc. for a non-smoking room the bathroom obviously had smoking in it. some weird combination of smells permeated throughout the room but not because of the air conditioner. some of the weird smell was some kind of cleanser. the air conditioner was the only way to cover up the smells. other reviews are accurate. based on the previous reviews room quality may be quite inconsistent. bedding seemed nice and clean. staff and location are good. bargain night prices. i dont think that id stay here again. the smell got to me. airport shuttle is not available before -am.',not_happy
id48431,' i spent considerable time looking for an affordable (less than $---.-- per night) midtown hotel with a consensus of good reviews. this property was about the only one i found. yet i was still reluctant to book it because well i was going to nyc not topeka and a red roof inn seemed like too much of a budget name for the city. fear not! but for the non traditional and decidely new york styled (and korean) signage on the front of the property you would not be able to tell youre staying at a red roof. this -- story property is typical of most any other midtown manhattan hotel but at a fraction of the price. the location - blocks from the empire state building a ----- minute walk to times square and - minutes to the subway is ideal for activities in manhattan. i found the room to be clean and funtional in every way. i didnt consider the room large like many reviewers did but it was not small either. another value move is to buy the -day metro-subway pass which gives you unlimited rides on the subway or buses for only $--.--. i bought mine at la guardia and used it to get to the hotel. i returned to the airport by taxi (it was raining and i was short on time for return by subway) and it cost $--.-- including tolls and tip). this hotel exceeded my expectations given the price paid. they accept aaa also.',happy
id48432,' the hotel was very comfortable! nice location- close to freeway for travellers with cars and - min walk to the historical old town and main transit station. so it takes to you -- min from the doors of hotel to get to the sea world downtown and other attractions. delicious breakfast in the morning from - to --. free -- hours coffee and tea in the lobby and fresh baked cookies in the evening. rooms are clean and comfortable. the staff was very helpful and friendly. nice swimming pool with pleasant warm water and cosy hot tub!!! highly recommend this hotel for everyone!',happy
id48433,' cons: it is an older hotel - so the windows are not well sound insulated. the heater is so loud you cant run it and so you freeze all night long. the bathrooms are outdated and there is little room at the sink for any toiletries. parking fees are very high! pros: breakfast was decent staff was friendly and helpful. parking is available for large vehicles. beds were ok',not_happy
id48434,' stayed only one night but will be back. victoria was so friendly and helpful on the phone when i explained my allergy to down bedding and made sure housekeeping changed the bedding to hypoallergenic. teddy at the front desk was professional and pleasant. one small housekeeping issue that was handled quickly. room was small but clean with good use of space. quiet location. this is my new new york hotel.',happy
id48435,' right off the corner of -th and market streets the hotel palomar is in an ideal location for exploring san francisco. public transportation is just steps away with a bart station streetcar line bus stops and even the powell cable car all within a block. the hotel is beautiful and modern and my room was quiet and extremely comfortable. the bathroom was spacious and well-designed the bed luxurious the lighting was well-placed and there were numerous other thoughtful touches throughout like the animal print bathrobes that are provided for guest use and the ipod docking station-alarm clock. this hotel is a good value in an expensive city and i wouldnt hesitate to stay there again.',happy
id48436,' we stayed here iin dec and couldnt be happier....excellent staff from the cleaning crew to the front desk.....they were just great....breakfast was quite good....would stay again',happy
id48437,' i booked two rooms for ourselves and another couple into the galleria park hotel sign unseen. i was a little nervous about what we would find when we arrived. we wanted something close to chinatown and union plaza. i was able to find a reasonably priced package on the hotel is web site that included parking and wine tasting. i am pleased to report that the stay was perfect in every way including proximity to chinatown and union square and care of our vehicle. the rooms were charming and beautifully decorated down to the last detail. the bathroom fixtures and tiling was good quality. it was evident that someone put a lot of thought into these rooms even down details like providing a coffee maker with premium coffee bags spa quality hair and body products and a nice terry cloth robe. my husband couldnt get over the comfort of the bed (well me too!). we were so impressed with it that we wrote down the brand and intend to look into purchasing one like it. we are regular travelers and spend a lot of time in las vegas at high end resorts and this may sound ridiculous but i enjoyed this property as much as any there including some top end hotels like the rio bellagio and red rock. the one downside was that there is no view from the windows but everything else counter balanced that. i will definitely return.',happy
id48438,' my sister and i stayed - nights at the warwick. our room was absolutely stunning. we couldnt have asked for more. the decor was beautiful and everything was squeaky clean. the lobby and bar were gorgeous as well very impressive. we both loved the history of this hotel and the pictures of the famous personalities that stayed there located on the -nd floor are a must to see. every staff member that we encountered couldn not have been more helpful and gracious. i hope to have another oppurtunity to stay at this majestic hotel.',happy
id48439,' an annual treat for our family is a stay at this hotel in boston; best location in the city wonderful restaurant sumptuous bar well appointed rooms attentive staff top notch concierge and they welcome our ---lb black lab (with treats at the front door and a dog bed in the room). weve been staying here for ten years or more still the same quality year after year.',happy
id48440,' everything about the country inn is a pleasure from the water offered in the shuttle from the airport to the nice room great hot breakfast cookies and delivery from nearby restaurants which was important to me since i was traveling alone. the business center had pc is and printers and the fitness center was good too. staff was very friendly. id stay here again in a heartbeat especially with a --% off promo on the web eiher under tripadvisor.com or under google maps.',happy
id48441,' we stayed at the onyx primarily due to its super-convenient location one block from td garden. after experiencing the warm hospitality the comfortable beds and the surrounding neighborhood we will be back! we were greeted warmly every time we entered the hotel. the staff was quick to suggest things to make us more comfortable such as an umbrella if it looked like rain. we were on the penthouse floor and our room was a good size and it was very quiet. it was a quick walk to the north end and convenient to public transportation. the wi-fi was the best we have encountered in a hotel anywhere---as good as our home wi-fi. this was our first stay in a kimpton and we will return!',happy
id48442,' everything was great!!! valet even gave me a lift to my brother is place in downtown capitol hill district in the hotel gmc yukon. great!!!',happy
id48443,' just got back from a - night stay in the pearl hotel so glad i booked this hotel. everything about our stay was perfect from the reception area to the bedrooms. i stayed in the crowne plaza the last time i was in new york and the pearl beats it hands down. the e & e restaurant next door is fantastic and the meal was fantastic - a bit pricey but it was worth it will definitely stay here again and recommend it to all my friends. thanks again to all the staff',happy
id48444,' sheraton gateway looks beautiful and elegant in the lobby areas with the use of dark neutral tones. they tried to replicate this in the rooms which also had the dark neutral tones. however the renovations look like they were done on the cheap as the fittings were of a poor quality. one of the lamps in the room didnt work and the basin tap handles felt wobbly. the bath-shower also looked old. the room we were put in had mould in the bathroom which i do not like. the other disadvantage also is that it appears they allow dogs in the hotel. i saw two dogs in the lobby area though fortunately none on my floor; i dont like dogs and i dont like their smell. however the carpets on our floor show signs of dog droppings being rubbed off. i also caution that if you need to use the phone read the guest service booklet. we were slugged a $-- telephone charge for calling a cell phone in los angeles; i was only on the phone for about - minutes. and i know it is an airport hotel and therefore some air traffic noise is unavoidable but i have stayed in airport hotels (such as the hampton inn charlotte airport) where i didnt notice the noise of planes taking off and landing. having said all that they had late check-outs and free wireless internet for spg members which i am and which we used and the shuttle to the airport was hassle free. they showed up regularly. it is also within walking distance to an in and out which makes the best burger in los angeles. for a short stop over (one or two nights) it is a convenient hotel. however i probably wouldnt go back because they allow dogs on the premise. for people who dont mind staying next door to a dog i would recommend this hotel.',not_happy
id48445,' it was fab location staff helpful door man fab pub next door diner to die for in the morning next door all in all fab stay. rooms cleaned daily cheap and cheerful. if you want up market then pay for up market but we stayed for my husband surprise --th on the --th of october and we had a ball. no complaints whats soever and i was [--] my self after reading the reviews as i booked it for my husband myself and another couple. but we would all recomend you stay here if you want cheap and cheerful and perfect location. well done you quys in the edison and thanks for everything. say hello to all in the rum house from the mad crowed from limerick ireland whos --th birthday we celebrated in style. x',not_happy
id48446,' based on trip advisor reviews and proximity to the downtown convention center i chose springhill suites for a three-night stay to attend a conference. the hotel is a short ride from the airport with a reliable and courteous complimentary shuttle service. you can call the hotel from the free phones in the airport’s ground transportation and information area and be picked up a short walk away at the shuttle station. i booked the room directly through the hotel’s front desk after being told by the marriott reservation center that no rooms were available. don’t take no for an answer from marriott’s ----- number; spend a few cents on the toll call directly to the hotel. not only did i find a room but i got it at a much lower rate of $----night. the room was quite spacious. you first enter a living area with sofa bed coffee table and a nook for the kitchenette (bar sink fridge microwave and storage) and a nice sized desk (free internet was available through an ethernet connection at the desk cable provided). towards the outside wall is the bedroom space with two queen beds. there were two televisions within the room though both were older standard screens. (no widescreen flat lcd’s here yet.) there was a nice clock radio too. the large bathroom has the sink and vanity counter separate from the toilet shower compartment. the complimentary breakfast was good with a nice variety of hot and cold food. strangely i avoided the waffle maker in favor of hot oatmeal each morning. the dining area just off the front lobby is a little tight on space but pleasant enough. reading a complimentary copy of the wall street journal was a breakfast bonus. i also took advantage of the small jacuzzi-hot tub outside at the rear of the building. the surroundings are nothing special but it worked fine. although located along a main street the neighborhood was very quiet. i walked the four blocks from the convention center in ----- minutes taking pleasant shortcuts through the asu campus or the park at the catholic church. it’s an even shorter walk to the arizona center where you can choose from half a dozen restaurants including an average tex mex place and a pretty good greek restaurant. i also caught a movie at the amc ---plex. i was surprised how deserted the whole downtown area was both during the day and evening. i noticed that the baseball stadium is only a few blocks away and the arena is just the other side of the convention center. there is also a relatively new light rail (trolley) system that people are still getting used to. overall i was very pleased with this hotel – clean well organized spacious room very good service and convenient to the convention center. i saved a significant amount compared to the hyatt or sheraton.',happy
id48447,' spacious lounge comfortable beds. a slightly larger kitchen amd more seats for the dining table would have been a bonus. easy access to bus and cable cars; both stop right outside. easy walk to fisherman is wharf. staff; very helpful.',happy
id48448,' as ive already told the hotel this was quite possibly the worst hotel experience that ive ever had. i’ve received better customer service at motel -’s before. first i know that they try to pitch their “carts a go-go” as a unique and different experience. but let’s be honest it’s a way for them not hire someone to help people with luggage. when my wife and i with our dog finally made it to the lobby on the -th floor on friday night the guy at the desk saw that we were obviously struggling. instead of offering to help he said nothing. absolutely nothing. furthermore when getting ready to check out my wife came back up with one cart from the lobby but we needed two. i went down and asked nicely do you have any more carts available? the guy at the front desk looked me straight in the eye and said and i quote “we might. they would be down on the first floor by the valet if we do.” now at every other hotel that i’ve ever stayed in that person would have said “let me run grab one for you and i’ll bring it right up to you.” not at aloft. it’s fend for yourself here. okay back to our arrival. when we made our reservation we were assured that pet’s were welcomed with open arms with beds bowls treats etc. and that aloft was the perfect place to bring your dog along. my wife was very excited about this. of course when we checked in the clerk made no mention of this so we assumed this stuff would all be in the room when we arrived. nothing was in the room. when i called someone brought up a gigantic dog bed but said and again i quote “sorry we’re out of bowls. check back in the morning.” when i checked back in the morning it was “sorry we have too many dogs in house still no bowls.” my dog drank and ate of the soap dish from the sink because it was the only thing we had. sure he’s just a dog but don’t make promises you can’t keep. finally the room was nasty. sure i bet we were in a “dog” room because we had our dog with us but at least make an effort to clean it. we may travel with our dog but we still don’t expect the floor to be visibly stained when we arrive. moreover the common areas didnt appear to be vacuumed once the entire weekend. it was always filthy near the elevators. while they paint the rooms on the website as flushed with light at night there’s barely any light at all in there. the windows work during the day but you can’t so much as read a book at night. you always have to hit two elevator banks to leave and theyre always busy with bar hoppers. expect to stand for a long time. suffice it to say i’m never coming back. aloft is lucky i’m not demanding my money back and had it not been midnight when i checked in friday i would have turned around and walked out demanding my prepaid money back then. dont make the same mistake i did.',not_happy
id48449,' business travelers don’t stay there. would not recommend to anyone. i have stayed there for - weeks for business the price i paid was to high for the service i got. the construction is done but the hotel still looks outdated. the hotel is located close to the hospital and a fire station but with the outdated windows which are not sound proof you will be waking up at various times during the night. you can here everything that is going on on the street even if you are on the preferred levels of the hotel. the rooms are small and don’t be surprised that you can hear your neighbors the walls are paper thin. the bathroom has a shower with hard to adjust water temperature. no free internet the price is $-- per day to connect. if you lucky you can request a microwave and a refrigerator if they are available. the hotel does not offer free breakfast on the weekends. during the week there is free breakfast for preferred guest at the --nd fl in the club lounge. there is a laundry room which has - washer and - dryer which is free but it’s - for the whole hotel and getting the key for it it’s not easy. the maid service is unbelievable the room doesn’t get restock and you have to call to get new towels and the vacuuming never stops at -am and at -pm. also most of the staff doesnt seem to give a darn about the hotel.',not_happy
id48450,' loved this holiday inn property. who would have guessed that a chain hotel would have such a nice boutique environment. the staff was super. joop the bartender in blu (the hotels downstairs bar) was fantastic. well really everyone was. the rooms were new and clean with hardwood floors which are a lot less scary than carpet. the place is in a good location for my husband whos business takes him to chelsea and mewhen i need to be in midtown. we stayed for - nights and will return again soon. thanks!',happy
id48451,' when i stayed in july the courtyard experienced a - hour power outage - anunfortunate time during which i was not able to work but instead took a shower in complete darkness. i thought that they would then offer some discount or breakfast the next day. but no barely an apology. apart from that the hotel i pretty standard mid level business hotel with relatively large rooms. great view on gm headquarters - for what it is worth!',not_happy
id48452,' stayed for - nights at the beginning of a touring holiday on the west coast. after getting our bags at san diego airport we headed to the information desk to find out the best way to get to our hotel they very helpfully called to order the hotels free shuttle service. it arrived promptly and took us straight to the hotel. check-in was simple and the staff friendly and helpful. room was fairly basic but big and spotlessly clean. breakfast is served at the bayside grill just next door and is a buffet style with cereal pancakes toast muffins coffee and juices. the hotel was really well placed in the city near the sea and little italy. the only fault with this hotel is it is proximity to the amtrak station and lines each train toots it is horn really loudly as it comes in and out of the station. not the fault of the hotel though obviously just take some ear plugs if youre a light sleeper!',happy
id48453,' we have just returned from a - day break to ny from london. well what can i say we have a standard double room with the biggest bed i have ever slept in we was on the -rd floor and my initial reaction was that the noise was going to be intolerable. i never heard a thing! the room was a great size for the two of us bigger than some rooms i have had on previous holiday abroad. it had a big tv and plenty of space for all the shopping bags!. bathroom was a bit on the small size but the shower and bath etc was clean with fresh towels each day. (what more do you need) the hotel is between -rd and lexington and five block walk to the rockefeller centre a great location with not to much hassle and bustle as if you were staying in time square. i would highly recommend this hotel and would go back for sure.',happy
id48454,' my husband daughter and i stayed at the hotel from november -----th ---- during the week of thanksgiving to visit our son who lives in new york. we were very close to everything in times square a short walk to the subway at times square and in the heart of the theatre district. we saw a broadway play while there and were able to walk to everything we wanted to do. the hotel photos we saw on the internet were pretty accurate. the room we had was clean and had plenty of storage. bath was very clean and always had a good supply of hot water towel and soap. there is no ice machine coffee service or alarm clocks in the room but the two delis next door had anything you could want to eat and coffee every morning. dunhill cafe will even deliver right to your door. it was not a luxury hotel but at a very expensive time of year to visit we got a good value.',not_happy
id48455,' stayed at royalton with sister the week before christmas. the standard room was extremely small with - bed but after asking was moved to a larger room still with one bed but they gave us a roll away bed. the rooms with - beds were more expensive. the bathroom was fantastic slate on the floors and walls lots of mirrors. room was very clean and up to date. loved the hotel with one exception there was absolutely no christmas lights or decorations anywhere inside or outside of the hotel.',happy
id48456,' very nice hotel. room service was dependable to be there about the same time daily. i stayed a week on bussiness so it wasnt on my dime. im not a golfer but if you are its a fair golf club. close to the speedway they have several shuttles and go out of their way to take you where you need to be. smokers gather out back on the patio and they have outside heaters for them in the winter. good sized outdoor pool fair workout center and lots of confrence rooms to accommadate bussiness. unfortunatly there isnt anything within walking distance (closest convience store is about a mile) its kind of out in the middle of a large cow pasture but if you have a car there is always a good time to be had in ft. worth. the staff there certainly will go out of their way to assist you.',happy
id48457,' i chose this hotel after going through the reviews in trip advisor.. and it didnt disappoint me.. its a good place to stay and a value for money option in sfo.. positives - good location with easy access to all parts of city excellent staff nice room (the best part was the natural toileteries they provide!) negatives - the shady night clubs nearby might be bothersome for some people.. though there was hardly any noice coming from the streets the voice of people from the neighbouring room was quite audible.. so they need better sound insulation...',happy
id48458,' what a gem in the heart of downtown san fransisco! there is nothing to complain about when it comes to this lovely hotel. the service is top notch the rooms were lovely clean and comfortable. the complimentary hour each day from ---pm is an unexpected bonus and the breakfast buffet leaves you wanting for nothing. valet parking is right down the street with in-out privileges though we didnt need our vehicle the entire stay as the hotel location is in such a convenient location.',happy
id48459,' great location. very close to times square and some very nice restaurants on the -th ave. stayed there with my husband for - nights and hardly needed to use the subway big clean rooms. free internet access. the hotel is restaurant is great - try it is breakfast. the only cons i can think of is the subway running below the hotel. you can hear it on the lower fllors.',happy
id48460,' we stayed here for - --- weeks for our honeymoon and were thrilled with the hotel. the hotel is just on the border between dc and maryland in an area of washington called chevy chase which has a selection of upmarket shops and restaurants. it is not in the centre of washington dc but is only a ----- min metro ride away from all of the attractions. breakfast in the morning really was excellent and had everything you could possibly want and more. every morning we ate until our hearts content and rarely needed any lunch - maybe just a snack. the hotel was excellent situated for the metro as it sits atop a small shopping complex which in turn is above the metro - very handy for those who are not used to the humidity - no need to go outside the air-conditioned buildings! the shops themselves in the complex include the world market which is handy for snack and nibbles (they also sell cadbury chocolate bars!) the cheesecake factory - a rather nice restaurant to eat in the evenings (watch the carbonara though as it was purported to be ---- calories in the newspaper! was tasty though!!!) and lastly stein mart - if youve forgotten something its bound to sell it! in the evening there is the managers reception - an opportunity to mingle with other guests and to enjoy some drinks and nibbles on the house. the gentleman who runs the bar is the friendliest face there - he seems to know all of the guests and got to know us particularly well - taking notice we always sat at the same table! we didnt try the room service-food from the hotel in the evening as it was pricey for what really was a selection of toasties. if you want one of those nip over the road to subway where they are cheaper. the room we had was on the top floor over looking chevy chase. it was a king sized suite with two rooms and thankfully had wonderful a-c! it seemed there were smaller rooms on the floors below and a few rooms with the added facility of an executive board room - not needed unless you are bringing the board with you on vacation! our room was particularly quiet and thanks to the living room-kitchenette facing into the complex our nights stay was very quiet. housekeeping came everyday to make the bed clean the bathroom and generally clear up our mess!! they even changed the shower curtain as it looked a little drab. the pool jacuzzi and gym facilities were excellent although we didnt use them that much as we were out and about and as it was over memorial weekend we stayed it was a little busy especially with children. we paid in advance for our room and so got it at rather nice rate - especially since we were there for a long period of time. overall this hotel was excellent value for money and to be honest i have never slept so well next to my husband as i did there - maybe because the bed was so big and comfy!',happy
id48461,' we stayed here on a recent trip with our kids because i had heard about the bunk bed rooms. the hotel ended up being a great little surprise! wonderful courteous service and appealing modern decor. our children loved the bunk beds and large room. the free continental breakfast had many choices. my husband ordered from the menu and had a delicious egg white omelette. i definitely recommend this hotel!',happy
id48462,' on the pictures this hotel looks much more better it was my last time there',not_happy
id48463,' the hotel is easy to find (with a gps) but the unloading luggage or parking is a little challenging given the minimal space in front of the hotel. parking is $- which is a garage on the -st floor where you enter through the exit sign. the front desk staff is nice but communicating may be a little difficult. i tried many times to ask for the code for the free internet wi-fi but finally had to obtain the printed code in order to understand the specific letters to enter. check-in and check-out was quick. the room was large (i had a corner room which seemed larger than the others on the hotel layout). there was a desk and a dining table with - chairs. the bathroom had a jacuzzi tub. the ice machine was on the same floor down the hallway. the surrounding area was not great but close enough to good chinese restaurants within walking distance. the included continental breakfast was basic but decent. i stayed in this hotel for an interview the next day. i would recommend this hotel for budget minded travelers and business.',not_happy
id48464,' we stayed - nights and were very disappointed in the size of the room. had a double bed room that should have been a singe bed room. we barely had room to walk around the beds. cleaning was very bad. one day they didnt even clean because we were still in the room and they dont come back. the free breakfast food was awful. eggs were the powdered kind. no cereals that the kids like. just plain special k and raisin brand no choc milk. everytime we asked for something different they either said that only - chef showed up and were not taking special orders. we couldnt order from the menu. swimming pool indoors didnt look clean. i will never stay at this hotel and will never recommend it to anyone. there were lots of other things that i didnt mention....but i will say that my - year old neice (which we have taken to seaworld for the past - years) commented that she didnt like the hotel and the food was bad and she never wanted to stay there again. we booked through seaworld which i will never do again.',not_happy
id48465,' my wife and i spent our wedding night in the bridal suite of the hotel -- years ago. we have come back for various anniversaries but this year is was very special. our son and his fiance will be married in june ---- and the reception will be held at the adolphus. he too will spend his wedding night at this fabulous hotel. this past weekend we flew to dallas to meet the parents of our soon-to-be-daughter-in-law for wedding preparations. they are from st. louis and loved the history of the hotel. in short our children will be married during the ---th anniversary of the adolphus which was built by adolph busch of st. louis as a gift to texas when he began shipping his beer to dallas. it is a sweet st. louis-meets-texas story. and wouldnt you know when we arrived for the weekend guest services presented us with a celebration tray of various pastries -- just a little reminder of why we keep coming back as often as possible. the elegance of the lobby and the guestrooms will keep you coming back as well. the french room is a must and high tea is delightful.',happy
id48466,' my husband and i stayed here for our honeymoon in may. we went ahead and went with the upgrade to a queen sized bed which is still a great deal! the room was a bit small but not as bas as i had imagined it by reading other reviews. the bed was really comfotable and the staff kept the room very clean. we thought it was awesome that they offered unlimited free filtered water along with bottles to put it in. we saved a lot of money because of the water. we would each fill up a bottle before going out to site see and it would last us pretty much all day. another great thing about the hotel was the --th floor sun deck. after a long day of site seeing we would go up there and relax and just take in the view. the security is great! you feel very safe because you need your key if you want to go anywhere in the hotel. we loved it! the location is perfect. china town is about - blocks away and the all the bus stops were very close so we saw everything we wanted to see. the restaurant that is attached called elephant & castle is pretty good! they have a pool table and lounge area downstairs. a little piece of advice...the best thing we did was buy city passes. you get unlimited city transportation and if you buy the $-- pass it includes admission many museums the aquarium a bay cruise and much more. our honeymoon was wonderful and we will definately stay at club quarters when we return.',happy
id48467,' i must start off by saying we usually stay at homewood suites by hilton but the property we were to stay at was not ready for us because of construction issues. my nephew looked at all the other suites and decided on staybridge because we could get a two bedroom suite. i think this property is fairly new because we had a problem finding clifford center drive on our gps. the suites were clean spacious and breakfast was very nice. the staff was very nice and made us feel at home and handled any problems right away. we will look at other staybridges based on this initial experience.',happy
id48468,' before my trip i had read all of the other reviews regarding the trains and parking so i paid additional attention to that during my stay. we stayed on the side of the hotel facing the trains and were up high so there was nothing in between to block the noise. there was one night at --:-- that the train blasted its horn and it scared the heck out of me. other than that i couldnt hear the trains as they were passing i even looked out the window once and saw a train that i couldnt hear. regarding the parking- the lot you will park is is (technically) two blocks from the hotel but the distance is probably about --- yards. the lot is at the end of a dead end street and was mostly empty while we were there. you need your room key to access the lot. the rooms themselves are like the other staybridge suites hotels- pretty spacious. you can walk to the riverwalk from here it is less than ten minutes but you do have to go underneath the freeway and cross some busy streets to get there. the breakfast was not very good. it was limited as to the amount of food and they had the exact same items each day. the scrambled eggs were not good at all. my only other comment would be regarding the ability of the front desk personnel to give directions. one girl tried but gave bad directions. the other time i tried asking neither of the people there were much help at all. overall it was a pretty good stay no hotel is perfect but ths one is probably better than most.',happy
id48469,' had a great first experience at the driscoll in austin....classic old hotel in excellent condition wonderful lobby bar rooms etc......we reserved a balcony room and it was as described...incredible sheets quiet clean... the bar tender in the upstairs bar was very helpful in telling us a bit about the areas .....just cant say enough about this place.... a great wknd get-away. looking forward to a return.',happy
id48470,' stayed here for a work conference. took a gamble by not going for a known commodity (i.e. hampton inn holiday inn etc.). booked through hotels.com for - nights and prepaid. due to the holidays hotel prices were jacked up. paid nearly twice as much for a room than i paid when i was last here in april. staff was friendly and accomodating although the room was suprisingly smaller than anticipated. the bathroom was tight and room totaled about ------- sq ft. the location was ideal as it was - blocks from my conference and the best price considering the location and timing. would i recommend it? probably to some college kid backbacking through the city looking for adventure and a bed to lay your head at night. oh yeah no bed bugs either. considering the epidemic in nyc this was a big plus.',not_happy
id48471,' we chose this hotel for our visit to san diego. this is a quite location on shelter island. surrounded by boats on one side and a view of the bay on the other however there isnt much else to do here without driving. downtown was around -- minutes drive. our rooms were much smaller than expected and motel style with external access. size would be ok for a couple but a bit cramped for a bigger group as we were. not especially good value probably due to exclusive location. hotel lobby was impressive with nice pool area. we ate at the hotel restaurant which was good but again a bit expensive. local town has loads of fast food and restaurants as an alternative. free cycles available from reception was a plus.',not_happy
id48472,' this hotel is located right in front of times square making it an ideal location for the theater district or for exploring the city (the subway entrance is literally next door to the hotel). breakfast was nice bedrooms were roomy and comfortable shower and bathroom extremely nice. from my perspective the only downside for this hotel was that you had to enter elevators to get to the third floor and then walk through another corridor to get to the hotel elevators... and i dont think that is a huge drawback! now to put things into context i was staying for free as i was redeeming free night vouchers. so my perception might have been different if i had to pay the $--- per night plus $-- for - buffet breakfast plus internet access fees... which honestly i wouldnt have. however i still think the hotel is great and if you are traveling for business or money is not an issue i think this is a great choice for the big apple.',happy
id48473,' this place is great...has a real cool vibe in addition to great service and amenities. we didnt even get a chance to experience the wine bar and had to leave for the airport before breakfast (although the nice young man putting breakfast together had some things out early and we got to grab some yogurt and a bagel) but we experienced enough to know well be back. the room is large comfortable beautifully decorated and well-equipped. the a-c fan runs constantly which is great for blocking out unwanted noise. i agree with another reviewer who mentioned needing more outlets (i found a couple on the back of the desk lamp!). the modern sink was more fun than functional for me. but i loved the nice big sink and counter and want to say thank you to the designers who put lights beside the mirror instead of just above only. you can tell everything about this place was well thought out. i kinda hate to see it turn into a hampton inn this fall. hope they dont change much.',happy
id48474,' large and clean rooms and bathroom. the location is also very good (it is the only hotel inside temple univ). cookies and fresh coffee from - to - pm was a nice surprise. the only issue was the wifi internet connection that is usually too slow.',happy
id48475,' great location within walking distance to downtown attractions but not so close to beale st. as to be noisy. trolley is available just around the corner for $- per ride. we had a one-bedroom unit on the top floor and we were just steps from the great view on the rooftop patio. room was spacious and well-equipped although a bit pricey. we felt very pampered. our dog came along and he liked to too; a park was a couple of blocks down main st. good hot breakfasts and super-friendly staff. only two elevators but that really wasnt a problem when we were there.',happy
id48476,' i stayed at the allegro for several days in august ---- and i would defintely stay again. i had a very large room with a huge bathroom although the property is a converted theater so the rooms may vary in size and layout. the lobby is comfortable with big sofas and chaise lounges a nice place to enjoy the simple (- choices no munchies) but pleasant wine reception. at night there is not much going on in the immediate vicinity other than theater traffic but it is a short cab ride to michigan avenue shopping and river north restaurants.',happy
id48477,' i was not expecting much but if you are looking to stay in the essex area you already know there is not much to choose from. the hotel was better than i expected. the staff was the outstanding part of the stay. they responded promptly and courteously to all questions and requests. everytime i saw any staff members in the hall they smiled and said hello. the check in was quick and pleasant the hotel is in a business park so navigating in was a little difficult at night. the hotel was clean the rooms were very basic but also clean. we stayed in a king room bed was fine tv worked plenty of towels shampoo and soap only bathroom could use a face lift. the carpet towels and linens looked fairly new. the room had a small recliner which was kind of a funny neat thing. the room was surprisingly quiet as we were right across from the elevator. breakfast was fine hard boiled eggs cereal juice toast bagels waffles etc. the fitness center is only slightly larger than a closet but has three machines crammed in there. i wouldnt stay here for pleasure but since it was a work thing only it was adequate.',not_happy
id48478,' well where do i start. first of all - it looks nothing like the pics. i can not believe super - would let their name be used on this property! it was old dirty and nasty. the bathroom looked like the ---- is. there was something all over the lower part of the wall in the bathroom...not sure what it was. the bathtub was stained. we put bath towels down to stand on. no trashbags in any of the trashcans. cobwebs and dust everywhere. towel racks in bathroom were rusty....microwave was blocked up on one side to make it level. we chose not to have maid service because we did not want anyone in our room...would i recommend this motel......no way.',not_happy
id48479,' best location however watch out women!! too dim lght in your bathroom never enough for make up!! not too much water preasure. very comfortable bed!!!!!! no free internet in rooms (too bad)',happy
id48480,' we have only just returned from a - day stay in new york. we are a family of - which included -- and -- year old daughters. we chose the salisbury after looking at many many reviews of hotels and trying to find the best value for money. we booked a suite so that we would have room to move around and we got the --th floor. the livingroom and bedroom were quite large although from the emergency fire exit signs on the back of the door there were - more suites that looked larger on our floor (possibly - bedroom)) we had a nice bathroom and a kitchen area complete with microwave fridge sink and cupboard table and - chairs. the staff were very friendly and knowledgeable. the location is -- minutes walk to times square and - minutes walk to central park. we were very pleased with the hotel cleanliness and size. the only problem we had was that the heating came on about - am and it took us a couple of days to work out how to turn it off it was -- degrees outside!the only problem we had was when we were leaving. the night before i asked the lady on the desk to book us transport to the airport advising her that we had - adults and - cases. she insisted that a towncar would be suitable but when it came it was a large car and we spent - and a half hours to jfk with a suitcase across our legs in the back seat.dont believe her if she says its big enough!',happy
id48481,' we spent - nights at loews in early october. since it was our honeymoon we were given a complimentary upgrade to a suite with a nice view. surprisingly the room we were offered was already occupied and after the front office realised the mistake and moved us to another room we were even given free valet parking which was a nice gesture. the room was clean and comfortable. the hotel was all about location making it a great basecamp to explore la. if you dont want o pay for valet parking there is self parking at the beverly center next to the hotel for usd --. we enjoyed our stay but would probably not return since there are other areas in la worth exploring.',happy
id48482,' we arrived at the hotel at about -pm... the hotel lobby was full of people and their luggage the people behind the counter said nothing to us for about --minutes while helping other customers. when the woman behind the counter finished helping the family she said do you have your reg card in a nasty rude tone. we were confused and asked what he was talking about and throughout the whole interaction with us she was snippy and rude. she persisted to tell us that our room wasnt ready and wouldnt be till at least --pm!!! when we asked why since check-in was at - she simply said we had people not come into work she was completely unapologetic about the inconvenience. when we came back at -- to check in again the man behind the counter was rude when we asked if we could get a credit since the room was ready - hours late and said well at least you have a room this hotel is filled with disgraceful employees who have no idea what customer service is. ne',not_happy
id48483,' we had no complaints about this hotel. check-in was quick and courteous. we paid $-- (including tax) for a good-sized room with comfy king bed. nice and clean. wi-fi worked without a hitch. breakfast was better than the hotel average with eggs sausage waffles. located on busy north aurora ave. but noise was no problem. we did not feel it was a bad area -- it is a typical busy commercial strip with average-looking residential areas starting one block east or west of aurora. my wife and i walk three miles a day for exercise and we walked along the streets paralleling aurora from roughly ---th to ---th and had no concerns. it was not a glitzy hotel but it served its purpose and we would return.',happy
id48484,' i just returned from a five-day stay in chicago at the whitehall hotel. the hotel is in a fantastic location -- a block away from the magnificent mile (n. michigan) and two blocks from the lakeshore. if you run-job-walk -- staying at the whitehall is a good starting point. the hotel itself has undergone some renovations over the last little while and the staff are very friendly and willing to help. the rooms are average (older tv in my room) but of adequate size. the exercise room -- which was empty every time i used it -- had a place for a tv but the tv was missing -- something that helps when you are on the treadmill for -- minutes. it was good to have free coffee in the lobby from ----am and cold fresh water during the day. i would consider this hotel to be a --star in the shadow of the --star hotels (the four seasons westin drake). i would stay at the whitehall again only if i got a great rate.',not_happy
id48485,' this is my favorite hotel to stay at when im in san antonio although it really isnt on the riverwalk but still very close. rooms are clean staff very friendly',happy
id48486,' we stayed in room --- a one bedroom suite with a balcony facing petco park. from the seamless check in to the instantaneous arrival of anything we requested from housekeeping or the front desk this hotel is run as efficiently as any i have ever stayed and i live in las vegas. nobu was fantastic as the vegas or ny version. the bar in the lobby was great and the workout room and spa are immaculate. within walking distance from everything. stay here and you will not regret it. the lobby and hallways are riddled with rock and roll memorabilia including handwritten lyrics and notes from famous musicians such as john lennon and bruce springsteen.',happy
id48487,' my daughter ran across this resort while searching for a place to stay in san diego for the weekend she and a friend were taking the kids on a getaway. when her friend backed out she was very disappointed but when i saw the resort online i was so impressed i decided to accompany her for the weekend. this was definitely a great resort! we enjoyed all the amenities the restaurants and even rented a boat and went for a tour of the island. we stayed in one of the bayside bungalows jr suites were we could look out the front window and door at the waterfront just a few feet to the sand and into the ocean. friendly and helpful staff clean and spacious rooms we loved it and can’t wait to return!',happy
id48488,' i was hesitant to try out a new hotel in charlotte because we had enjoyed the spot wed previously stayed but the location free internet and breakfast won me over. i couldnt have been more pleased and will stay at hotel sierra for all my future trips to charlotte. we had a king studio room. it was very comfortable spacious very clean and the decor is awesome. loved the bed and the shower. my only complaint was that the bed was so comfortable we had a hard time getting out of it in time for breakfast! we came to charlotte to see a couple checkers playoff games and this hotel is right on top of time warner cable arena. very convenient to all of the area restaurants and the epicenter. valet parking was quick and convenient--the valets were all super polite as well. all of the staff was very friendly and even the housekeeping staff all spoke to us in the halls. the front desk staff was efficient and there were no long waits at any time during our stay. we came in late one evening but needed some food and the front desk staff was super helpful in arranging for some takeout delivery for us. the wireless internet was very fast and we encountered no issues. we also enjoyed the expanded cable offerings. as hockey fans it is always difficult to find a hotel room with versus on the cable system and we were thrilled to get to watch some playoff hockey without having to find a bar. carolina hurricanes fans who might be in town checking out the checkers will be pleased to know the hotel has fsn as well. as with any hotel in this area of uptown charlotte i worry about nighttime noise on weekends. we heard nothing at hotel sierra and were able to get a wonderful night is sleep every night of our stay. this is a fantastic and stylish hotel with a lot of little extras and a great location. i cannot recommend it strongly enough!',happy
id48489,' great hotel. the staff at the hotel has always been friendly and professional. the rooms are large and are comfortable. easy access to the people mover. if i am going to detroit this is the hotel i want to stay at.',happy
id48490,' my wife and i had prepaid for two nights and after the first we gave up and moved out. what a dump i can not believe they had such dirty carpets and threadbare linen on the bed they even had holes in them. to be honest until they completely remodel the place i would not recommend anyone staying there. we didnt even care we had to pay again at a different hotel. just as long as we were not staying there.',not_happy
id48491,' stayed several days and decided to get rid of the rental car because of how convenient it was to everything. only a street away from nathaniel hall quincy square aquarium legal seafood the wharf...... and more. we ended up taking the t to the airport because it was just - exits away..... anything to avoid boston roadways (ugh)! the room was spotless spacious and very quiet. you could tell it had recently been tastefully renovated. the mattress was fabulous! unfortunately while the lighting created a nice ambience it was too dark for the duration. the couple in the other room agreed especially towards the end of the trip. overall though my only real complaint would be the coffee. they dont have coffee pots in the rooms (but do have fridge) so you have to trek to the lobby every morning only to receive warm cup of joe from a thermos... almost spit it out it was so tepid. come on harborside invest in a few coffee pots for the room it would put you over the top!',happy
id48492,' got this room at a special rate on travelocity - think the normal room rates are almost triple! times square: -- mins walk empire state: ----- mins walk downtown manhatten: recommend cab - ---- mins $-- central park: -- mins walk newark: -- mins $-- taxi jfk: ----- mins $-- taxi madison square garden: -- mins walk is also a couple of minutes walk to a main subway stop that is one stop from times square. clean room good space with a huge bed shower bath couch with a very handy ice machine outside. made our stay so enjoyable as it was central and clean. view on the cafe terrace overlooks times square. would highly recommend this hotel.',happy
id48493,' first the positives: clean rooms excellent renovation free breakfast. now the rest: booked a block of over -- rooms for a wedding. management over promised and under delivered. loft rooms were not with sofa beds as promised. adjoining rooms were sold to other guests. the groom is room the night before the wedding was sold out to another guest. rather than sharing his last night before his wedding with his groomsmen in an adjoining room he ended up at the opposite end of the hotel. management tried the best they could but they would rather wash their hands of guilt than act quickly to alleviate problems. if youre coming to baltimore and the mount vernon area stay at the peabody clarion court hotel. yes the rates may be twice as much as the mt. vernon but at least you will get the room you asked for. ps. central air so the system was blowing out heat on a -- degree day. nothing like putting on a tux and sweating! avoid at all costs.',not_happy
id48494,' we were most pleased with the efficiency cleanliness and friendliness of the rooms and staff at country inns and suites near the charlotte airport. we have become accustomed to a wonderful stay at this company is hotels and we were not disappointed here either. in fact the day we checked in the desk clerk was trying to find another accommodation for a drop in couple who needed a place for a week but country inns was not available. the room was spacious and the complimentary breakfast was wonderful. the always available coffee was also a treat. the park and fly program is wonderful with a safe and secure place to leave your car and a prompt and friendly airport shuttle at your convenience for drop off and pick up when you return. we will definitely make this our number one hotel when flying out of charlotte again.',happy
id48495,' recently stayed here for a few nights with my wife. we have stayed here numerous times before and decided it is time to write a positive review for them. location: doesnt get much better than this....directly across the street from convention center reading terminal market and market east septa station. only a few blocks from great restaurants on walnut and chestnut st. amenities: lather bath products (wife really likes them) keurig coffee in room comfortable beds facilities: steam room sauna and gym are nice. nice views of city. clean descent sized rooms. service: everyone that works here is very friendly from the front desk to the door man. price: on par with the rest of the center city hotels i usually stay hilton locations when i travel.....but i will be staying at loews in philly again!',happy
id48496,' we could not have been more pleased with the accomodations and the service. the suite has a full kitchen in it. the room was very spacious and nice decor. they even had a basketball court in a courtyard next to the pool which was a great way for the kids to stay entertained! the breakfast was better than we expected they had hot food as well as the usual fair.',happy
id48497,' worth the money. the whole kimpton group hotels offer a lot for the money. rooms in general are larger than in other hotels there is always complimentary coffee available in the morning and there is a wine hour in the evening in the lobby. the interior is very stylish their restaurants offer a small but very nice selection of food. hint: sign to the loyality programme and you will get wifi for free as well as a voucher of usd -- to raid the mini bar. in addition continental breakfast is often for free as well. pool area could be nicer pool in the kimpton palomar dc is in the backyard surrounded by walls to protect outside view and felt very narrow. will return.',happy
id48498,' i booked this hotel not knowing much about it other than it was close to the reggie lewis track center which was where we were going to be over the weekend. the reviews on tripadvisor were good so i booked it. well we got a great rate staff couldnt have been nicer and the room was clean and nice. we found out at check in that there were free shuttles all day to the track center so we saved time money and a hassle not having to park and walk. there was also a hotel shuttle that goes to a few stops in downtown boston including copley square and the aquarium. i would definitely stay at this hotel again and will also recommend to the school we are associated with. i think they should use this hotel in the future when traveling to boston for track events. oh also there is free basic continental breakfast. perfect when youre on the go.',happy
id48499,' my aunt planned a trip for us to chicago for the night and with prices being as high as they are she booked are stay through priceline. we arrived at the hotel at about -:-- in the evening and waited in a line that was nearly a mile long. after what seemed like an erternity we were finally able to get to the counter and check in....oh but not so fast....we were told that there were a lot of late check-outs so the room was not ready. we decided to go have a drink in the bar ($-- for one vodka and cranberry!!!) and then have dinner right there in the hotel. we were going to see the show jersey boys at -:-- so we didnt have a lot of time to spare. finally about -:-- we were able to get our room (after waiting in line again) and the room was very nice. we had a nice view the room was clean and the bathroom was nice. the one thing they need to add are fan is in the bathroom! there was a lot going on at this hotel that evening....there was a chicago bears pre-season game that night (believe it was the first of the season) and there was a harry potter convention going on as well so needless to say there were a ton of people. the hotel is plesant but just needs to work on making sure to take care of all their guests. it is in a good location and within walking distance to a ton of things. when i go back to chicago i would look into staying at this hotel again. hopefully the lines wont be as bad as the last time!',not_happy
id48500,' we made a request through their web site to stay there. we didnt hear back from them and sent another letter basically cancelling the reservation because we found another hotel. on our next cc bill we found that we were in fact charged for staying there for - nights. we contacted the management who basically said that it was our fault we were no shows and that they would not refund our money. dont let these greedy sods get your money too . . .',not_happy
id48501,' this hotel combines small rooms (i am aware most manhattan hotel rooms are small) with bad service to few elevators and a crowed lobby and queues to reception. i was requested to change rooms for no apparent reason i was under the impression the first room was a backup room in case of overbooking as i checked in very late but i was actually downgraded to a smaller room the net day. in total i must have spend -.- hours queuing at reception to change rooms just to find the new room had no space to move.',not_happy
id48502,' we are pretty discerning travelers and it is rare wed give a place - stars... but this place deserves it! granted it is not in a wonderful part of town...but for the ease-convenience to the airport there is nothing that could match this place! and it is an easy --minute drive to downtown phoenix. it is a new hotel and it shows... everything is absolutely spotless! the high floor room we got with the view of the mountains was lovely. flatscreen tv refrig micro coffee maker highspeed and wireless internet...everything youd need. the bed is amazingly comfortable; the bathroom-shower is spacious; the leather chair with ottoman is a nice touch. very inviting lobby and nice restaurant attached with flatscreens; complimentary coffee-tea in the lobby available all day. the staff is so friendly and professional. you will not be disappointed with this place!',happy
id48503,' i was a solo traveler in san francisco. actually it was my first visit to the city. as i didnt know much about this place i examined carefully all the downtown hotels in san francisco on-line. in the end my choice was bay bridge inn and now i am that i chose this place to stay. it is a very comfortable place to stay in if you look for something not rather expensive. the staff is very pleasant. the owner helped me to reserve good tours round the city showed me on the map which places are worth visiting and which ones i should avoid. the hotel is situated in a safe area of san francisco. you can walk in the evening. it is a very comfortable place to be there because there is union square and powell station just -- minutes walk from the hotel. there are restaurants and a big supermarket couple of blocks from bay bridge inn. and if you want to go to fisherman is wharf you shouldnt spend lots of money on a taxi as there is a bus stop on the corner of harrison street and --th street and you can take a ---bus to the most beautiful area of san francisco. rooms in the hotel are comfortable the service offers you coffee and pastries. the internet is free. the only thing the hotel doesnt have in the room is a refridgerator. but anyway if you still hesitate where to stay in the city with golden gate bridge and if you dont want to spend lots of money on the hotel then you should choose bay bridge inn. good luck with your trip to san francisco!!!',happy
id48504,' ive stayed here twice now and have been . right in the center of chinatown is a terrific location and the hotel is new and maintained very well. front desk and housekeeping staff are top notch. i work in a hotel myself and id be proud to work with these people.',happy
id48505,' just returned from a weekend stay at the four seasons downtown chicago. we were absolutely spoiled by the outstanding service we received all weekend. from the moment we arrived to the moment we departed everything was exceptional. kristen the concierge was very helpful in making us multiple reservations. bob the bellman was so kind friendly and helpful. we also received great service with a smile in allium saturday night from brooke. our spa experience was amazing and from john to beatriz they all pampered us completely. the staff here is amazing and the hotel is beautiful with a premium location.',happy
id48506,' the hotel is beautiful inside. you can really see the time and talent that was put into renovating the building and rooms. the food at randolph is restaurant was excellent. really enjoyed brunch. the suite we stayed in was comfortable and clean. although there was a lot of noise coming through the adjacent wall. valet and overnight parking pricing is a bit steep but overall it was a great experience and we look forward to returning again soon.',happy
id48507,' just back from a relaxing weekend at the inn. this place does not disappoint in any way. we met four friends there to see hairspray . enjoyed a fun lunch at traffic jam and snug just a short drive away. then for dinner we had an early reservation at mario is a favorite. the shuttle from the inn dropped us at -:--pm at restaurant. we had a fantastic meal and we were then taken by mario is shuttle bus to theater. mario is was there to take us back to the restaurant for free buffet music and dancing. mario is then used the bus to take us back to the inn at -am. we enjoyed a great hot breakfast with starbucks coffee (not weak at all).over breakfast we all said we had slept well in big comfortable beds with fine linen and fluffy quilts. dont miss this place! you deserve the best!',happy
id48508,' if you are out and about during the day and busy in the evenings then the marcel is well located and comfortable for weary sightseers. it is not a hotel where i could fill in an entire day. rooms are small but comfortable with a boutique feel. the position of the hotel is excellent. breakfast at the hotel was pleasant and convenient. staff were very helpful. my only complaint is that there was often a long wait to use one of the two (only) computers available for internet access.',happy
id48509,' i stayed for - nights. the room is very comfortable & chic but the central airconditioning was noisy. the hotel itself has been nicely done up. the service was alright but i didnt spend much time in the hotel. please note that they will not charge you upon check in but they will authorise the full amount plus $----day. great location i walked everywhere!',happy
id48510,' stayed at the hilton palmer house for a quick weekend getaway in chicago. the check in process was slow but there were a lot of people checking in at the same time (they only had - clerks working). after check in i went straight to the room. we were on the -th floor. the room was large with - double beds in it and two sets of windows. the room was clean and so was the bathroom. my only complaint about the hotel was you can at time wait a long time for an elevator.',happy
id48511,' my -st stay in new york so didnt really know where to stay. was on a budget therefore couldnt just choose the more expensive and isafe bet hotels. after much research decided to book the cosmopolitan hotel. what a lucky choice! the room and bathroom were small but i was travelling alone so that was fine. this was overcome anyway by the cleanliness one of my top priorities. the temperature was in the upper -- is all week and the aircon was more than adequate if not a little loud. i found the ceiling fan enough whilst sleeping. starbucks is next door as are another - lovely cafes perfect for early morning breakfast. great bars and restaurants close by. another amazing point for me was the number - subway station right outside the door though china town and soho were within easy walking distance. as was the brooklyn bridge. i have planned another week in september and have booked the cosmopolitan again. for the price i definitely recommend it.',happy
id48512,' well we went to charlotte for a convention and stayed at the doubletree in south park. we were initially delighted with the cleanliness the quality of the decor and the hospitality shown us. unfortunately we were booked into the few rooms that were not reserved for another much rowdier and raunchier convention that was also being held in the area. initially we were in rooms a short distance away from the partiers but an unfortunate plumbing malfunction forced us to relocate right in the middle of the fray. we had asked to be moved away as soon as possible and it never happened as the hotel was booked solid the entire time we were there. if the staff had not been as incredibly helpful as they were my scores would have been much lower. but their friendliness and attempts to help at every turn couldnt be ignored. i just chalked this up to a learning experience to ask beforehand if there will be something going on at the hotel that i wouldnt be comfortable with my children witnessing. and ill still refrain from giving any hilton hotel five stars until they abandon the practice of gouging their customers by forcing them to pay ten dollars a day for internet service when hotels of much lower quality and price provide that service free of charge.',happy
id48513,' first i want to say we went for july -th weekend. this hotel was so cheap at $---nt when you book -+nts. how awesome is that? second you are within walking distance from everything. - blocks from white house and - blocks from dupont circle for dining and entertainment. pros: front desk is amazingly friendly and helpful. they may looked a bit tired but they still serviced with a smile. they had cookies for us on july -th. they have a huge coffee machine. they have fast elevators. rooms are comfy. nothing special though. bathroom products are eco-friendly which is cool. cons: it is a busy hotel but expected since it was july -th. they have the smallest driveway ive ever seen; can barely fit - cars in the drop-off-check guests area. parking is $-- per day. we ended up parking at pmi parking garage a block over to save $--day. i left my purse in a cab. has really nothing to do with the hotel but just wanna say that i did tell front desk that if the taxi driver came back with it to let me know. they were sympathetic and to oblige. :) this was a very nice stay to say the least. by the way i did get my purse back with everything in it! thanks so much for the best cabbie in the world!',happy
id48514,' the fairmont in washington dc is billed as a fine luxury hotel. the building is grand. the lobby is beautifully decorated with elegant touches like fresh flowers and plenty of comfortable seating. there is a small bar that is very conducive to having drinks and actual real sustained conversations with friends (the key factor is that it is not too loud and does not have a sports-blaring tv constantly on). there are restaurants in the hotel although i cannot comment on the food because we didnt eat at the hotel. (my guess is the restaurants are over-priced.) so far it seems like there couldnt possibly be anything to complain about right? wrong. the first night we were there we asked for a wake-up call for the next morning and we did not get a wake-up call because we were there for the very important tedmed conference this caused us to miss some of the morning events. after mentioning this omission to the front desk we received all subsequent wake up calls which i must say were made by real people -- a nice touch in a world that has most calls made and answered by machines. another problem is that the walls were very thin and by that i mean that you can hear everything your neighbors are doing-talking about and i assume that if any of them stopped talking-doing other things long enough they would easily have heard us too. (except that we were basically whispering for this reason.) it is not just within the room that our neighbors activities could be heard it was throughout the long hallway. honestly much of the noise we heard was pornographic. so although we were supposedly staying in a luxury hotel it felt-sounded more like a cheap hotel for indiscriminate meetings. on the plus side the room was very comfortable. the bed was actually more comfortable than our bed at home (i suppose it had been broken in ). the absolute best feature of the room is that the desk had two chairs easily accommodating me my husband and our laptops. it seems that usually when we travel who gets the desk is always an issue. it is a shame that such a lovely hotel on the outside has such remarkably good acoustics. and not getting the wake-up call we asked for was an inconvenience although it could have been a disaster (if we had to go to the airport for example). the location is excellent. but i must say the price is far too high for what you get.',not_happy
id48515,' i know all texans are charming but this hotel took it to extreme. from the manager to the receptionists (hi brenda and tami) to the shuttle bus lads to the chamber maids (sorry i scared you girls) they were all so lovely. i will be back as soon as i can. i adored this hotel and i have stopped in - stars all over the world.',happy
id48516,' great gem in the heart of michigan ave. just park the car and the rest is easy. eating shopping shows museums are walkin distance or maybe a cab ride away. only complaint is the cost of valet parking.',happy
id48517,' i was robbed at this hotel # ---- by the cleaning crew. may --th ----. they took my gold watch and all medication while i left my room for -- minutes. when i got back the do not disturb sign on my door was flipped over. at first i did not think twice and forgot about it. the next day i remembered the suspicious behavior of the three cleaning people next to my room in the hall way. i checked my toiletry bag and found my watch and medication gone. do not stay there. bad hotel',not_happy
id48518,' i have stayed here many times over the last - years and it is always a very pleasant stay. from the warm cookies to the airport shuttle everything is delivered with great service and a smile. the rooms are average. bedroom areas are nicely done and renovated but the bathrooms are just average. this is a large spreadout hotel so if you dont want to walk make sure you tell them at checkin and try to get a room that is closer. i have not used the restaurant but i have visited for several conferences and that food is always better than expected. the valet and shuttle service for stay and fly in great. it can be pricey but i have snagged good deals a couple times (- days parking and - night for $---!).',happy
id48519,' stayed in this hotel last night only to be greeted by a stale moldy-pepper odor upon entering the room! the ac unit was the culprit. the filters were clogged and the visible screen on the unit had gray living mold on it! you could see the mold! i cleaned the filters of lint and dirt and scrubbed the black screening as clean as i could. has anyone heard of legionairre is disease? we stayed but the odor never went away. the woman at the desk was told at checkout in writing and i was offered nothing but assurance that they would have had someone come and clean the system( at midnight!) also suspecting that other hygiene had been allowed to lapse i checked for bedbugs. there were small brown specks on the sheet when i looked. i removed them and spent one very restless night trying to sleep. not sure what they were. also very loud as it is in the inner city and there is a firehouse - blocks away! small pool in courtyard - feet deep at deepest end. twenty dollar per day parking in garage attached to hotel. great price ($---.-- with taxes) good location (near convention center and camden yards) but overall a musty moldy dirty room. buyer beware here!',not_happy
id48520,' first the bad: room carpet was stained (carpet cleaning was needed prior to my checking in) bed linens were rough (no fabric softener used) balcony was not private and the elevators were quite noisy. glad i brought earplugs. the bathroom had mold stains. the wicker chair in the room was uncomfortable but was good for holding paperwork. the room ac-heat didnt seem to respond to controls but the fan worked. food at the local restaurants was overpiced but tasty. the grounds were not as beautiful as described as there was equipment machinery cars storage sheds and workers everywhere. not too relaxing. the pools were cold so maybe they dont heat them but rely upon solar energy. i saw two friends daring each other to jump in all the way. one did and screamed as she quickly climbed out. it takes more than - minutes to walk from one side of the grounds to the other. the good: the fashion valley mall just one block away was fun to walk shop and eat. paid $---.-- per night',not_happy
id48521,' overall we were happy with the hilton. our room was nice and the hotel was in a convenient location for us. ill start with the big negative and then fill you in on a few of the positives. thin walls! as we were laying in bed winding down for the night let is just say we heard lots of interesting noises coming from the room next door. apparently the couple next door was really enjoying their stay if you know what i mean. i understand that this stuff happens but the noise and the knocking was uncomfortably loud. we laughed at first but eventually it just became annoying. so the positives? pretty much everything else. the staff was friendly but not overly-so. we booked through priceline so the price was good. the pool and exercise room were quite nice. we didnt use any of the conference facilities so i cant comment on that. i was also annoyed that internet cost $-- a day or something like that. but it was free in the lobby so that is a plus. i would have rated this --- if not for the neighbors.',not_happy
id48522,' i wanted to let people know about a great parking option near the hotel whitcomb since i spent a lot of time searching for an alternative to the $-- valet parking they offer and other expensive parking options in the area. the soma grand garage at ---- mission st. around the corner allows for overnight parking for $-- (up to -- hours) and worked out very well for us. be sure to check the times it is open since you can only access your car during those times (closes -pm on sunday but midnight all other nights with different opening times). and while the $-- valet at the whitcomb allows you to take your car out and put it back in during the -- hour period there arent in and out privileges at the soma grand garage (you pay each time you exit) which is best used if you dont need to park your car repeatedly during the day.',happy
id48523,' the crowne plaza beverly hills is a pleasant enough hotel. the room was clean. king size bed was comfortable. sheets were changed regularly. the staff was polite and willing to help but i didnt run into any real problems. heating-ac worked fine. the internet as others have pointed out was bad. service went down repeatedly. when it worked the wifi was slow. air quality indoors wasnt that great either. many of the complaints seem to be coming from tourists who figured out too late that the location doesnt put you on hollywood boulevard. well it doesnt. but it is fine for business travelers on a budget who arent too demanding. research where you want to go before you book a hotel. keep in mind transportation costs.',happy
id48524,' when i have to work in central dallas this is my favorite place to stay. i love being able to walk to the restaurants and get to cvs for last-minute items that i forgot to pack. the shuttle takes you to the convention center and surrounding hotels. it is the best place to stay when i dont need a rental car because valet parking is only done here and it is $---day. the people are exceptional and breakfast if fantastic.',happy
id48525,' the first room was claustrophobic and miniscule but it was downtown… the queen size bed was comfortable with - tiny reading lamps hanging from the headboard that don’t illuminate enough to allow you to read. there were no side tables. on one side you can use a corner of the desk but the other person has no place to set their cup. there was a little coffee maker and an ice bucket in the room. a very little closet to hang short things and a little cabinet in it also an iron and a little ironing board. you have to use the desk to put your bag. if you have two large bags there will be no place for one of them. the bathroom is small but it has all necessary amenities. one good thing is that the tub is low and easy to get in and out. were moved to a larger room with - beds. what a difference. much much better. there is still not much place to hang your clothes; the closet is the same size as is the bathroom. the reception has been helpful. there is a trader’s joe supermarket right in front. you can buy the hop on hop off tickets in the reception but they are cheaper on the internet. they are good for - days and you can take - different routes. breakfast is the usual precooked eggs and sausages cereals and yogurts some fruits and breads. we walked everywhere but we like to walk. there is bus --- that will get you close to several interesting sites. if you have time visit the old mansion in the corner of the hotel. richard driehause museum.',happy
id48526,' we arrived to a warm welcome after flying all the way from scotland. we had stayed here before and the location is perfect for midtown shopping sightseeing and theatres. our room was large and comfortable with a kitchenette microwave etc. you could live here! breakfast is free a generous continental buffet with homemade muffins the highlight. a very good restaurant and a busy bar where we enjoyed our evening cocktails in style. try the pear martinis! finally a mention for the helpful reception and concierge staff who organised airport transfers and stored our luggage for us. if (when) we return to ny we will definitely stay here.',happy
id48527,' hotel has a great location.....within walking distance of trolley fisherman is wharf etc. and has a great restaurant as well. the rooms were comfortable updated....the hotel staff was nice maid service exceptional.',happy
id48528,' the good: i reserved a room a month in advance asking for a quiet room for sound sleeping. upon arrival the staff accommodated my request and placed me in room ---. it was clean comfortable and quiet. the bed was very comfortable. parking: some reviewer griped about having to pay $--.-- for the underground garage below the inn. it was convenient and served me ok. the underground parking is great if youre in a smaller vehicle. i liked it since it was secure and covered. the not-so-good: the hotel is right next to ih -. that is not bad...it is just not-so-good if youre in san diego to catch the beach front bay-ocean view. i liked the location because i could get off and on ih - quickly to go north or south. continental breakfast: it was a good breakfast selection. coffee was hot. milk was cold. muffins were tasty. eating area was clean.',happy
id48529,' the location is convenient and i was concerned about the noise being it is right on the --- but it wasnt an issue. if you are a light sleeper (like me) just ask for a higher floor. the service was amazing. we stayed for a week while i had surgery at ucla and they provided a shuttle and a wheelchair when i returned to the hotel. they made us feel comfortable and were always courteous. the room was clean great amenities and the bed was very comfortable. the only odd thing was narrow entrance of the elevator. i guess that comes with the circular design of the hotel. ive stayed at many hotels in la for business and this is one of the best for the convenience and price by far.',happy
id48530,' what a let down this hotel was. we had just arrived from a -- hour flight from australia and were checking in when the receptionist spotted our duty free bag and advised it would be confiscated! apparently no alcohol is allowed to be brought into the hotel that is not sold in the hotel - what a mad policy... we do -- hotel nights a year and have never had our duty free confiscated by the hotel... what a crazy policy. this all happened at reception and was quite embarrassing.... have never had this sort of treatment elsehwere. the staff were all very rude and up themselves. we stayed from thur-sun and the room noise on fri-sat was unbearable.... for the price there are sure to be better alternatives... the pool also was very small... more like a paddling pool. breakfast for - was about $-- in the restaurant... beware they advertise free coffee in the room downstairs but it is only free if you pour it yourself... when sitting down it is $- per cup. also unlike most usa hotels they charge $--.-- for internet parking is also on the pricey side at $--.',not_happy
id48531,' i just returned from a --day stay at the royal pacific. it was an average visit. i was neither overwhelmed nor underwhelmed by anything in particular. it served it is purpose as a reasonably priced hotel in a convenient location. it is located right on the edges of chinatown and little italy so you only need to walk a few blocks to find great food. we walked to fisherman is wharf one day and took the -- bus down stockton another. you were also within walking distance of a cable car stop. (general sf tip: the muni travel pass is a good deal if you expect to use public transportation frequently) it did have free wi-fi but you had to use it in the little lobby. but i guess compared to paying extra at the big hotels that already charge you alot that is not a big deal. they charge for ice and you can rent a refrigerator if you need one (so no doggie bags folks). they did call for my airport shuttle and gave me a $- discount which was convenient. however the room was dark. there was one small ceiling light and one bedside lamp with the heavy black-out drapes. there was a distinct chemically smell in the room which didnt dissipate. the lady at the desk said it may have been related to the the recent renovations but she did make a note of it. and my roommate was awakened by women outside the door at - am yelling obscenities at a man. breakfast consisted of - pre-wrapped pastries. it was clean aside from the smell and i felt relatively safe. as i said it was an average stay. ive been asking myself if id stay here again. because of the price and location i might. however if i hit the mega millions or found my sugar daddy id be laying my head somewhere else. not a bad place for what it is though.',not_happy
id48532,' i would have given this hotel a -. friendly well informed staff fantastic location and nicely appointed and cleanly rooms. the room was nice but not supernice. the bathroom a bit dated but not terribly so. (think gold vanity mirror surrounded in light bulbs). not a top star bathroom but not notably bad either. the hotel bar area was rather loud and crowded for my tastes and was so until at least -am. unfortunately to get to the front desk from the room one has to pass through the lounge area (well on it is edges) and encounter the drunken. at -am i went to the front desk to find out about print services (i was working until that hour) and encountered the loudness full on and had to wait in line behind drunk people getting a room (dont ask!). additionally in the am two days latere a gentleman commented to me that the reason he thanked the lady in front of us in line was because she informed him how good of a time hed had the prior evening. he thanked her because he couldnt remember any of the prior night due to how much hed drunk last night. but none of that is the hotel is fault. and it was only a momentary annoyance-notation that perhaps i wouldnt have noted if i had not been looking for business services at -am on a thursday night. however the incident with in room dining ruined my stay and my travel day. in short room service canceled my breakfast order meanwhile i sat there and waited and waited for it. as a result i left the hotel -) late for my flight and -) ravenously hungry. inexcusable. the long version is i came back from a run and ordered room service. at the end of the call the gentleman said that it would take -- minutes. i said ok and hung up. i stood there and thought i dont have a great deal of time so perhaps if i call back and order just oatmeal instead of an omelet it would be quicker. i called back and inquired if there was something else i could order that would be quicker and he said no the timing was a function of the number of people who had ordered all at once and that it would be -- min irrespective of what i ordered. i said ok and hung up. admittedly i was removing wet running clothing and heard him say something right as i hit the button to hang up. but i was more concerned with getting in the shower and packing. -- minutes later i called room service to inquire why my breakfast still wasnt there and he said hed canceled my order because he thought i hung up on him. wtf?!? suffice it to say that now i had no time to grab a quick bite elsewhere and needed to leave for the airport - minutes prior. i still dont understand in what universe someone cancels a guest is breakfast order without confirming it with them? i was ravenous after my run and left late and hungry to catch a flight back east. i really want to give the hotel only a - but i hesitate to demonize the entire hotel on the basis of one clueless employee.',not_happy
id48533,' we stayed there - nights on -- october ----. when i checked in the hotel i asked the lady at the front desk if there are any privileges for priority club platinum member like complimentary room upgrade or complimentary continental breakfast. she replied in a very grumpy and unfriendly way no you get your points already and you get more points than the others since you are platinum member . i found her very rude and of course i didnt get any privileges from the hotel at all. what a service! besides there were a lot of the doormen standing at the front door when we arrived by taxi none of us intend to help us to carry the luggages. when i was paying my taxi bill my colleagues helped me to unload the luggages from the taxi trunk and put them on the ground behind the taxi and one of doorman even pushed away my luggages as he was intending to help someone else (guest already checked out) to load a luggage into the taxi trunk. none of them even said a word to me or my colleague if we needed any assistance on our luggages. probably they think asian dont like to pay tips and they hardly make any complaints that was why they were trying to ignore us!',not_happy
id48534,' i travel regularly for business and generally stay in cookie cutter chain hotels to watch cost and collect program points. i was a little skeptical about staying at the harborside without a personal reference but am to say i enjoyed my stay from the moment i entered the room. cleanliness is huge for me and they do a wonderful job at the harborside. comfortable bed nice linens walk in shower not to mention the bonus of the flat screen tv stereo and lighting. oh and did i mention the great location! i will definately stay at the harborside again if my business brings me to boston.',happy
id48535,' my husband and i stayed at the hotel reserve for a week. we got the room at a very nice discounted rate. the front desk staff were outstanding!!! they were really helpful extremely friendly and very professional. if you didnt bring your laptop there is a computer on the main floor if you need to get on the internet. (there was no charge for this). there is a restaurant-cafe at the hotel we ate there once since there were so many other restaurant choices in the area. it was a little expensive & nice decor for the business traveler. several times when we walked thru the cafe or were on the computer we could hear an older guy who worked there was either arguing or complaining to another restaurant staff member with much profane language (the f -word a lot!).... just keep in mind that there isnt much open in the financial district on sunday (it is a ghost town ) if you need someplace to eat without traveling far from the hotel. during the week we ate at maiden heaven for a quick inexpensive breakfast ($-.-- for a --egg omelette with choice of - toppings...) the room is small but is very clean and comfy and has an awesome lcd tv on the wall. the location is a couple of blocks from the wtc and century -- dept store (be sure to visit this place for great bargains!) and across the street from the federal reserve. wed stay here again (at a discounted or special rate)...we really loved the location!',happy
id48536,' the room was nice but the service was bad. no one offered to help me to my room with my bags. i ordered room service and they sent the wrong dinner and the next morning the breakfast was almost -- minutes late with no apology. i wasnt impressed.',not_happy
id48537,' i was here on business and got upgraded to a suite. the suite had two bathrooms a huge living room a -- x - balcony overlooking the port. the lobby was nicely appointed and the staff was very curteous and attentive. this is why hyatt is my hotel of choice.',happy
id48538,' i booked this room with hotwire without knowing if it will have one or two beds of course it only had one king size bed so the check in person gave us the room with a chaise loungue. of course the bed was so big and comfy that my cousin and i borth slept on it plenty of room to spare. the hotel was very close to the subway station and only a short walk to times square. people who whine about how far times squre are too lazy why are you even traveling? and i didnt even notice the parole office until i read about it here after the fact it is fine. i would stay here again.',happy
id48539,' our room was spacious impeccably clean with a huge bathroom. the bed was excellent. the staff makes you feel like a special person no matter who you are. this hotel made our trip! and the concierge recommended the perfect restaurant. it was walking distance chef-owned delicious and charming. if you can afford it the ritz-carlton is the place to stay in chicago!',happy
id48540,' this is a very friendly hotel and right in the lower east side.you can walk to katz is deli and the not to be missed the meatball shop restaurant around the cornwer.it is open till the wee hours and the food is delicious and cheapthe hotel restaurant ia faboulous too.',happy
id48541,' i stayed here on april --th for one night. the hotel lobby was super cute! they have a wii and board games to play. i had a few problems. when i checked in i was asked by the guy at the front desk (i dont recall his name) what my plans were for the night. ((that is a personal question and ive never experinced that before in my life at a hotel)) second i was called by the same guy at the front desk and i was told that we were too loud. however we werent loud at all and i personally do not care for loud things. last but not least there were stains on the walls. gross! i asked for extra towels and i only had one towel. i wonder if my room was properly cleaned. overall the room was roomy and worth the money. breakfast was great!',happy
id48542,' i strongly recommend that you avoid staying at this hotel at all costs. i have never been treated so badly by the hotel staff. i was actually screamed at by someone from housekeeping. apparently the continental breakfast changes location on the weekends although no signs are posted and the guests are not notified. when i visited the breakfast area on sunday morning an employee screamed at me to “get out. when i tried to explain that i was told that the continental breakfast was in that location she continued screaming at me. unless you wish to be screamed at by housekeepers don’t stay here!',not_happy
id48543,' my wife and i stayed for two nights at the casablanca prior to a cruise. we booked this hotel as a result of the reviews on tripadvisor and we were not dissappointed. from the moment the taxi arrived at the hotel the staff were helping us with the cases. the check in procedure was effortless all the staff seemed genuinely in their work were also pleasant and very helpful. the room was larger than i expected the bed was large and very comfortable one of the best i have slept in in a hotel. the location is just off times square so you were a short walk ( -- seconds) from all the noise and hustle and bustle without having to suffer the traffic noise when in the hotel. the ambience of the hotel was very relaxed. a big bonus was the complementary continental style breakfast beverages and snacks throughout the day and evening cheese and biscuits and wine. we can thoroughly recommend this hotel.',happy
id48544,' starts in a crowded downtown location which is a bit hard to find. we drove right by it twice. hint: it is about -blocks north of the downtown marriott and just a few block from michigan shopping. parking is pricey but that is true everywhere in that area. the room was modern attractive and comfortable. the restaurant on grounds is excellent. we heard about their aged steaks on food channel and werent disappointed. spa services are available and my wife said they were great. the bar tends to get crowded during after work hour so go early to stake out your seat. the concierge was excellent. got us right into two very nice restaurants hed recommended. within walking distance of miracle mile shopping. id go back.',happy
id48545,' lovely hotel for the price we stayed - nights. staff were plesant and breakfast is provided at reception in the morning. get in quick before all the donuts and muffins are gone though! located in fishermans walk so everything is a bus ride or walking distance ( beware of the hills) away. the rooms were clean and the provided coffee and fridge which was handy. safeway is a -- min walk away (always a plus). other people seem to moan about noise but this did not bother us at all. we got to san fran on a friday evening. a few motels were booked out. i looked at - motels in the same area in san fran and all were more expensive than the redwood so i would definately recomend the redwood for your stay.',happy
id48546,' i have stayed in this courtyard four times in the last year sometimes for business and sometimes for pleasure. my first trip was outstanding: great room fabulous view terrific staff. it is been downhill since then. i returned this time only because it was part of a wedding package and because i am a sucker for marriott points. but i definitely wont be back. the good news is that the hotel has a great location one block off the magnificent mile in the heart of the neighborhood called streeterville. you can walk to all sorts of restaurants shops and other attractions. the corner rooms with floor-to-ceiling windows on two sides are a little cramped and have a weird shape but are bright airy and have stunning views. that is where i would always choose to stay. many of the other rooms have dingy views. on this trip the windows were unbelievably dirty. on both of my most recent visits the hotel has been overcrowded and didnt handle the crowds well. you had to fight your way through the lobby at times and there were long long waits both at the front desk and for elevators especially on the way down. many people who wanted to go down were getting in the elevator on the way up knowing that it was likely to be full by the time it came back to them. we waited over - minutes while trying to check out. there are some very welcoming staff especially some of the doormen and waitresses. but on this trip the front desk was totally on auto-pilot. the words would come out with a smile but there was no corresponding action. i had a billing error for example. well look into that for you and get right back to you the desk clerk said. never heard from him again and the error is still there as i write this review. my sense is that like some of the other up-scale courtyards this hotel is coasting on its location and its once-new but now aging physical plant. it has no personality no style and it is no fun at all.',not_happy
id48547,' it is an average hotel very well placed. clean wide rooms although they dont have neither a frige nor a mini bar. it has no restaurant no room service. there are some ice and vending machines some of them out of order it is got a fitness center two computers at the lobby with free high speed internet. although it is clean if you leave after -:-- you must tell the clerks to do your room or else youll find it the same as you left. the breakfast al days the same but it is overall good and healthy you can find high cholesterol eggs and bacon or burgers )europeans like these kind of meal so much) as well as diet yogurt fat free milk and fresh bananas. if you come by car i suggest to use the parking lot one block away going to the wharf it costs less than a half of what you will pay at the hotel its location is convenient there are many restaurants in the open and you have a walgreen is open until midnight one block away where you can buy water soda juice or snacks dispite the cold and wind of the evening.',not_happy
id48548,' i am staying at the loews philadelphis for - nights. in other parts of the u.s. loews generally means a good quality hotel wholly worthy of --diamond status. not here. when i checked in i told the very nice front desk woman that i desired a clean and quiet room. so she said i could pay $-- more per night for such a room including being on their club level. i got to my room on the --th floor only to hear the howling of a god someone had left in an adjacent room. i requested that someone please get the dog out of the room (as did other guests) but management did not do so. the dog continued to howl. next someone accidentally flipped the fire alarm at -am and we were all woken up. the fire deaprtment came and cleared the hotel. as for the room itself it was very dirty and in need of some tlc. housekeeping skipped my room on two occasions (thank goodness for clorox wipes) and i had no towels to bath with. despite gentle complaints to the front desk nothing changed. also the club level is not what you find at the fairmont or ritz carlton. the club service allows you to go to a lounge for four morning hours and have a continental breakfast and coffee. you cannot bring coffee back to your room as they do not provide to-go cups. no cocktails or concierge service the club level terminates at --:--am. i like that places like the embassy suites offer this service for free and call it what it is -- a free breakfast. they do not mask it as a club level service when it is truly not. i am also paying $--.-- per day for internet even though i am on a club level. all and all i would discourage travelers from staying at this hotel unless they want an anxiety-ridden (not sure what is going to happen next) experience. the four-diamond plaques hanging in the lobby are truly false advertising.',not_happy
id48549,' we had a block of rooms for my daughter is wedding. everyone who stayed there for the wedding loved the hotel. the nightly cookies and milk bar was fantastic! the complimentary breakfast buffet was good but not great. the oatmeal was too watery and not thick. it was the same every day; a little variety would have been nice. the valet parking staff were extremely courteous and helpful. the room was immaculately clean with good amenities. the beds were very comfortable. the complimentary wired internet in the room was fast. the rooftop pool was small but the spectacular view especially at night made up for it. the only problems i had there was a wobbly desk chair and the placement of the wooden luggage rack at the foot of the bed which was a tripping hazard. other than that we had a great stay and would stay there again if in downtown houston.',happy
id48550,' we stayed here even though we read the bad reviews and we were not disappointed the room was clean spacious and close to everything. it is only about three block from central park right next door to a starbucks the fitness center is well stocked and the staff were helpful and friendly if we decide to return to new york we will stay here again. only negative thing they charge you for wi-fi. not cool. most other places are free and it doesnt make sense especially if you are next door to a coffee house.',happy
id48551,' great hotel....loved the chocolate milk and cookies......also enjoyed the great breakfast buffet....i do love this place',happy
id48552,' ive stayed here twice. once for a personal vacation and once for a business convention. both times i was treated rudely. the first time they didnt even have my reservation but i had the confirmation from the hotel so they had to give me a room. wonderful. i got a handicap room which was supposedly non-smoking but obviously not. also we had our car parked but were not informed of a charge for this until we checked out. the second time i had a better room bt the wait at the front desk for anything was outrageous. there was never anyone at the concierge desk. and my co-worker called down to have tissues sent to her room (they are provided in the bathroom) but was told they dont have any!dont stay here. the ritz is slightly more expensive but i wished we had stayed there.',not_happy
id48553,' this is a smart hotel in a great location for sight seeing. lovely rooms. my only complaint would be that the lounge areas are in between the automatic doors of the hotel and when we were there sf was very chilly so it wasnt a comfortable place to sit and relax. we parked in the public car park behind the hotel which was cheaper than paying hotel parking fees.',happy
id48554,' if it werent for the friendliness of the front desk staff i would have knocked another star off this -- but they are lovely and full of enthusiasm. frankly they are the only thing this place has going for it. the hotel itself is dire except for the common areas. feels like a half hearted renovation of an old family motel with pretensions to luxury it just doesnt deliver. the walls are thin connecting doors between rooms means noise travels and there are not enough power outlets. the brown on brown decor only accentuates the long corridors and low ceilings. in my room the stylish wallpaper was beginning to peel and the designer books wrapped in white paper were tatty and dirty. as other have noted it is isolated from everything except the getty and ucla -- you are tucked on the edge of some quiet residential areas. the building itself is divided into two parts separated by a very steep hill -- you are either at the lower pavilion with restaurant and bar or the top with pool. either way it is a loooooong steep walk up or else a wait for a shuttle to drive you. for the prices they charge you can do much much better in a more friendly area. a previous review said this was lipstick on a pig -- very true and i wish i had read that before i spend money here.',not_happy
id48555,' we have just come back from an awesome trip to new york city where we celebrated our one year wedding anniversary in conjunction with my husband is birthday. we took a two day trip (all our work schedules will allow) and stayed at the millennium broadway. from the moment we walked in the elegance astounded us. the black marble lobby outfitted in contemporary style was much more spectacular in person than in photos. we were greeted warmly and check in was very quick. we had requested a room facing times square and upon check in were assured of a great room. we rode the elevator up to room ---- and quickly entered for some respite from the busy city. the room was immaculate. nothing was out of place and everything was very clean. the room was beautifully decorated with a king-size bed and lcd television. the room was very spacious and there was a writing desk and armchairs available for relaxing. our view was the most spectacular part of our trip. our corner room overlooked times square and faced the paramount building. how amazing the view was after dark! the beds were comfortable and the room was cool enough to sleep in the hot summer air. city noise was minimal. checkout was just as quick and easy. we were even told we could stay up to an hour past checkout if we needed to. the trip was amazing and this hotel is definitely the only one for us in the city that never sleeps.',happy
id48556,' location location location!!! right in the heart of times square and sooo close to everything!! my husband and i spent - days at this hotel and had not one single complaint. we got a smoking room (amazing these days) on the --th floor (the only smoking floor). the desk staff were friendly quick and reliable. same for concierge and doormen. we were able to leave our luggage until late the evening we checked out with no problems. very clean and very safe. the shower had so much power we made jokes about it.... ladies no spending endless extra precious time to get the conditioner out!!! they arranged a car to take us from the hotel to la guardia and it was there at - p.m. prompt. there are many car services and im not sure who they called but for $-- flat rate we were picked up in a beautiful lincoln town car with water for each of us in the back. the driver was awesome took the bridge instead of the tunnel so we could have our last glimpse at the city. we made the mistake of randomly getting a car service to the hilton and it was over $--. live and learn!',happy
id48557,' the palmer is a grand hotel in a great location. no it is not new but the lobby is spectacular our room was very pleasant the bedding was to die for and our stay there couldnt have been better. it is a short walk to restaurants bars and attractions or to the el to take you anywhere else youd like to go. right around the corner is the exchequer ( ex-checker ) restaurant and pub for relatively inexpensive drinks after a long day. even without a priceline discount i would recommend the palmer.',happy
id48558,' we stayed at the hotel lombardy over a weekend stay in dc. it was my wife and i plus her sister and husband. we each booked a deluxe room with a king sized bed. my wife and i loved our room and it even included a little kitchen area that contained a mini fridge and a small table with a couple of chairs. her sister is room did not have the kitchen area. their room felt a bit smaller overall. our windows had wooden blinds plus drapery while their room only had the blinds. overall the room was very nice and the bed was very comfortable. after walking around dc all day long i needed a comfortable bed. the bathroom is small but it was very clean. my wife loved the water pressure in the hotel along with the bath and body works soaps and lotions. just about every light in the room was on a dimmer switch and the room had a ceiling fan. the tv in the room came with lots of channels but the signal was not the best. many of the stations came in wavy or had lines running through it. not a big deal for us as we had very little time to watch tv. the room was quiet although you could hear the person upstairs when they were walking around their room. it wasnt that big of a deal. service in the hotel was excellent. we never waited more than a minute for the elevator. there was always someone at the front door to open it for us. although street parking is free on the weekend we couldnt find a spot near the hotel so we would up using valet at $---nt. i had no problem with the valet service and the service was quick. we liked the hotel location as there was a metro station within a - minute walk of the hotel plus lots of restaurants including tgif au bon pain starbucks corner bakery bertuccis and many others. the white house was about a -- minute walk away. we all felt very safe walking around the hotel area at night. we would definitely stay at this hotel again the next time we visit dc.',happy
id48559,' we stayed here for three nights very nice room.. no fridge though which was a little disappointing. bathrooms were small because it was an older room but the location made up for it literally right around the corner from union square. make sure to check out union street china town and a must to eat at is hops and hominy not far from the hotel.',happy
id48560,' the location is obviously fantastic. but that is about it. dont come here if you want to use internet. i was there over two days and the wireless basically didnt work. staff was unable to find a solution. the jacuzzi is also a nice option but it is not really heated. also climate control in the rooms could be better. i could go on but suffice to say: look elsewhere.',not_happy
id48561,' the london is a very modern hotel with by ny standards huge rooms. the decor is very modern and the - room suite is very accomodating. i agree with the other reviews that the sofa is very uncomfortable. i found the rooms quiet. the gym is amazing. i do think they should have coffee-tea makers on request which they do not. the service to make up the rooms is very efficient. overall a good stay.',happy
id48562,' my family and i stayed here while passing through...the room was huge a plus was the mini fridge and microwave. bathroom was huge great shower. we found absolutely nothing wrong with the room. the front desk people were friendly enough for us. great value for the price.',happy
id48563,' i was a little disappointed by the stay. when i checked in the girl did not seem very knowledgable. i had a question and she told me i had to call the rewards line. fortunately someone then stepped in and was very helpful and knowledgable. hotel has no shuttle unless going to the hospital. it does seem like an older property based on the old loud air conditioners in the room. the carpet in my room was also pretty nasty with many stains. tv could use an update too. i did get a very good rate so no complaints there. i had stayed in a courtyard in bossier city the nights prior and this property just did not show as well.',not_happy
id48564,' perfect location for visiting u penn. the front desk staff is helpful and very courteous and polite. hotel is old. rooms are clean but very basic.',not_happy
id48565,' me and my family stayed at the san antonio jw marriott in april. we came from out of state not knowing what to expect from san antonio and the resort but ended up having a wonderful stay. after check in (which went seamlessly) we went up to the room and had to call back down for a crib. the young man (his name was aaron) promptly brought us a crib and assisted us with hooking up the internet which we were having slight difficulty with. we started talking to the young man and found him very knowledgeable about san antonio and its various restaurants shopping areas and tourist attractions. his advice tremendously impacted the quality of our trip and it was a great overall experience. never in all our years going on vacations have we found a hotel so full of warm and caring individuals like aaron. other hotels should really look to the san antonio jw mariott as an authentic example of true customer service.',happy
id48566,' i stay in a lot of hotels worldwide. this place was really amazing. not only was the decor really cool the rooms large and clean with super comfortable beds and room amenities but the service is what put it over the top for me. many boutique hotels these days have super chic decor like this one but the service is what sets them apart and creates the memory. the font desk folks were amazing friendly courteous and professional. they met every need and seemed more than to do it. they actually seemed like they loved their job. the location for downtwon is perfect. there is no better gaslamp location right in the heart of everything. i used the laptop lounge and the meeting rooms which were brick walled and had the most recent technology. the restaurant was a great value great food and again great service. i highly recommend this hotel. i have recommended it to my friends and will return next time im in sd.',happy
id48567,' five nights with a -- and - year old. worried about living on top of each other. neednt have worried. the room was big so we had room to move. the location was great around the corner from the cable car a short walk to all the sights of fisherman is walk and in the same building as the bicycle rental. the staff were friendly and extremely helpful and the evening complimentary wine was a nice way to relax (on the two times we were back from sightseeing in time to take advantage of it). what more to say. great stay',happy
id48568,' we spent one night at this hotel on our way home from virginia. the hotel was in the process of changing from an intercontinental hotel to a royal sonesta hotel on the day we arrived. while i cant fault the staff for the apparent discord and confusion during the changeover i found their customer helpfulness less than helpful. our room was adequate not special with an unpleasant view of a parking lot. there were no trash pails in the room or bathroom and no ice bucket. we were greeted by $-.-- bottles of water for sale in the room. there were no informative brochures available at the concierge when we asked. we had a breakfast credit but were told we could not have the breakfast buffet only able to order off of the regular menu. on the positive side dinner at the brighton restaurant was quite good and ashley our server was outstanding as were marion our server for breakfast and zoe and joshua baristas at the illy espresso bar adjacent to the lobby. henry the bellhop was helpful and efficient. the location directly across the street from the science center is unbeatable.',not_happy
id48569,' good location clean but dated. very pricey and limited room service menu. parking can handle a hi-top van. noisy lobby quiet rooms. expect --- a day all in.',happy
id48570,' even before we checked into the hotel the service we received ws excellent: second to none! we were going to be celebrating our anniversary and my wife is birthday during our stay and the hotel were to help arrange a few surprises for my wife. they were also to book a few activities for us prior to our arrival so all we had to do was get there and enjoy them. as soon as you walk into the hotel you are made to feel welcome from the doormen receptionists bell boys and all! the turn down service was excellent and the girls who looked after our room did a great job. if i have any complaint at all it is that you dont get any tea-coffee making facillities in your room although complimentary drinks are put on in reception in the morning (but we did miss that first drink of the day in the room). everything else was faultless the location is excellent (we were -- minutes walk from fenway park) and not too many minutes more from the waterfront. newbury street is on the doorstep but boylstone is even closer with loads of shops & restaurants as well. the restaurant that the concierge recommended to us was fantastic and again just - minutes away. if you get the chance to eat at turner fisheries take it!! again the staff were fantastic and the food was absolutely stunning with plenty of it! well be going back to boston and we wont even think about stopping anywhere other than the lenox it is the best! thanks to everybody there!!!',happy
id48571,' located on north michigan avenue the hotel is in a great location on the magnificent mile. the rooms are clean but very small. the bed dipped in the middle and was very squeaky. the room did not have a coffee maker or a fridge however our view was of michigan avenue was impressive. the elevators are small and very slow. having said these things the price was right - our rate was reasonable for a room in that location.',not_happy
id48572,' -- mins walk into town center--and worth it rather than paying $--- a night in most hotels there. prices here were as low as $-- and as high as $-- for the same room depending on the night. courteous and helpful reception staff. a little noisy at night.',not_happy
id48573,' this is my first stay at the plaza hotel doubletree guest suites time. we were - days. the room was spacious and the view was incredible. everyone at the reception desk was courteous. the rooms were great the beds are comfortable clean. we had a microwave refrigerator coffee maker. the spectacular location of the hotel is right across from tkts where you can find discount tickets for broadway. the hospitality that radiates this hotel is excellent. it is a good hotel to go with families.',happy
id48574,' we booked the shoreham hotel because the hotel looked great from the pictures online the overeall rating provided by other travellers was very good and the price seemed reasonable for what we were getting. however when we got to the hotel we were extremely disappointed by the fact that the hotel and our room didnt look anything like the pictures. the size of the room was extremely small and the walls paper thin. in addition for the price and the rating of the hotel (- star) i was disappointed with how run down the upkeep of the hotel and our room was. on a positive note the front desk staff was extremely friendly though we only interracted with the hotel staff on that one and only occasion. the hotel is also well situated on --th street between -th and -th avenue; so very close to central park -th avenue shopping the rockafeller centre theater district etc.',not_happy
id48575,' definitely worth it! i searched for a good quality hotel-boutique and came across hotel rex. thank you fellow advisors for the tips! i definitely took them all and had a fabulous time. the candid traveler photos are practically the same as the ones i took. just to help you with our opinion – we are a ----- year old married couple from the bay area. location: the place is very good walking distance from union square. we took a $- cab ride to north beach from the hotel – which is definitely not bad at all. the only downfall is that union square is full of homeless people. don’t be shocked if you get approached by - panhandlers every time you set foot outside the hotel. this is not a downfall of the hotel’s location but the location in general. price: very very good. we had a rate of $--- per night and it was worth every penny. we were able to check in early. upon check in we were greeted very very nicely in comparison to other high-end hotels in the area. we were also upgraded to a king bed suite room. very nice on their part. also included is a -pm hour free glass of wine at the hotel bar. very nice. we met a nice couple in the bar. comments on the hotel: the décor has a french flavor. the bar area is filled with a comfortable ambiance and has gorgeous paintings and well-known novels aligned in the front of the bar entrance. the elevator is very slow and small and needs to be updated – but as i say this…it might take away from the hotel and its antiqueness. the room was very clean and spacious. love the simple touches (cd alarm radio with a couple of cds next to it and the aveda bath products). note to light sleepers: the bathroom toilet flushes pretty loud and you can hear the adjacent bathroom users flush their toilets at night. you can’t hear people and i don’t think the walls are thin enough to hear conversations or any love sessions – perhaps it’s just the plumbing.',happy
id48576,' perfect location. the hotel is just around the corner from hollywood boulevarde and it is main attractions and shopping. room was very nice clean and had a kitchen. staff very friendly and attentive especially sayd. great price. coffee all day and night.',happy
id48577,' booked the hotel after seeing the photos and reading the good reviews then realized i should have read the bad reviews to. a day before the trip i read the reviews and was very disappointed so i contacted the hotel let a message with no one responding. so i went onto booking which did such a fast job i asked if they could place my partner and i in a room with clean carpet and newer side of the hotel. it is seriously like a motel. through booking they were able to contact ryan and he noted on our account to put it us in the newer side of the building in a business king deluxe (i guess that is with the balcony) i had called early the morning of our arrival to say please dont give the room away were arriving at --pm receptionist responded ok. we get there our room was sold out so you get two queen beds. (ok there is nothing we can do now so ok we took the room) after we got the keys we went to the room the light doesnt work on the main wall. and then there was a dirty red straw on the comforter of one of the beds. so i go back down and ask if the room was cleaned and why the light doesnt work gave me excuses and then asked if i wanted to change my room. so i said yes please changed to a room bigger and better that room was ok but the bathroom had mildew in the shower on the tiles. gross. although the complimentary breakfast was pretty good in their restaurant on the -th floor. weird though because through booking.com we got complimentary breakfast and the receptionist that night gave us tickets but as we were checking out early this morning ryan said we didnt qualify for the breakfast. this place is all over the place. ridiculous the staff the booking i dont know what more to say but to not stay here. i read the great reviews and was so excited but really it is ridiculous. oh and the remote to my tv didnt have batteries by then i was just too exhausted to even bother calling for a battery.',not_happy
id48578,' i have stayed at several kimpton properties around union sqare. in terms of price and value this is by far the most disappointing. the decor was over the top and trying way too hard. i had a particularly small room which was the size of a small college dorm room. and the staff wasnt that friendly. there are better kimpton properties around union square that are truly fun and quirky. go to one of those instead.',not_happy
id48579,' i stayed at sofitel new york at the end of august for - nights. after the searches among the other hotels according to the reviews and the photos of the hotels we decided to choose this one. the hotel was not very quality as we thought the front desk staff was rude they do not know smiling. room was very small the decoration was ok. amenities are ok also not a big deal. the location was very good for us very close to times square and broadway. you should not expect any view we were on --rd floor and after we requested a room with view and we changed our room for this reason i do not call it as view it was just another building instead of a wall. but the thing that i cannot forget is the bed was the most comfortable one that i have ever slept it was incredible. overall the hotel does not reflect sofitel quality and service as known.',not_happy
id48580,' this is a two star hotel with a four star location. the hotel is shabby and needs a major face lift. the tub was not very clean and the shower has a small piece of glass instead of a shower curtain and the water seemed to be everywhere despite our attempts to be careful. the room had a king platform frame with a queen mattress on it so the one side of the bed had about two inches of wood sticking out. there was a large full-sized mirror propped up on the wall. i am not sure if it fell down or that was the lazy man is way of not putting it back up. the carpets and curtains need a good shampooing or replacing. are you getting the picture??? the staff is not overly friendly but adequate. the bell hops were very helpful. i used amex points just for a one night stay but if i had paid the requested $--- price tag i would have been furious and definitely not worth that price tag.',not_happy
id48581,' the room was fine but there is nothing there. no restaurant bar and the people at the desk seemed totally disinterested that we were their guests. we walked to another hotel to have dinner and we were glad we were only there for overnight.',not_happy
id48582,' as soon as we showed up the employees of the hotel were helping us in every way to get settled into our rooms. the concierge mandy was most helpful in getting us a shuttle to have a great night and even suggested good restaurants in the area. we were very pleased with her suggestions of the rice village . the rooms were especially clean and quite large. all in all i know where i am going to stay next time i am in houston. thx for the texan hospitality.',happy
id48583,' this is not a family area-ruff area with hangouts around hotel-older hotel -woulnt stay here period if i was you-were friendly staff -not the best side of town',not_happy
id48584,' location location location - the westin is in the middle of town and a short walk to pikes market. cons - overpriced pricey parking and internet access. pros - location amazing beds clean rooms and gorgeous views',not_happy
id48585,' always love the marriott brand as every time we stay we usually have a great nights sleep this time it was a bit hit or miss as room service food dishes were piled up in the halls for sometimes as long as - hours..breakfast included was only room service or in the lounge area..even if they didnt bring another hang tag for you door..how did we know? so they got us for a -- dollar breakfast in their regular restaurant...overall the service was good concierge knowledgable parking a bit of an issue as had to wait -- mins to get our car...and confusion among those folks...even though they charge $-- per night for your car to stay..you would think service would be spot on...',happy
id48586,' the hotel had many pros and cons. great location right near fishermans wharf and the piers lots to do and see within walking distance. public transportation not that great in sf so consider renting a car. service desk was very friendly and helpful as well as the concierge. at times though the lines can be long but they really do what they can to speed it along. right outside the lobby is a very appealing space. there are couches with fire pits for those coldish days and it was quite lovely to sit there. the pool was also nice and well heated. the rooms are pretty but somewhat on the small side and not all that updated. try not to get a room on the first floor especially if it has a terrace people can see right in and they feel smaller. the service at the lobby restaraunt was unpleasant and it was verrry expensive. parking is expensive as well as wifi. but the lobby area is well appointed to sit around and use your computer. all in all i would stay there again but i would be very particular about the room i requested -rd or -th with terrace overlooking the courtyard or pool!',happy
id48587,' i cannot say enough wonderful things about my experience at barton creek resort and spa! the staff is top notch from kristen (the director of catering) to the bus boys! they went above and beyond to make sure they answered all of our questions and to make sure we were comfortable with all of our decisions. we interviewed several of the other venues in town and none of them could offer what barton creek did (view room selection capacity the pavillion and photo ops). the food and cakes were first rate and our guests are still raving about the meal! we will be sure to go back for every anniversary! i reccomend them ---% you will not be disappointed!',happy
id48588,' what a wonderful find. a small european type bed and breakfast in the middle of the historic area. recently completely renovated. freash squeezed oranje juice with breakfast served to your room. the restaurant and bar is popular with the locals which is a good sign. we will definitely stay again.',happy
id48589,' great location price was far below comparable quality venues - very friendly high quality. staff was friendly helpful great bed excellent coffee in room. convenient restaurant-bar - id stay there again on my next nyc trip!',happy
id48590,' stayed here - nights with son doing college visits. overall the hotel was great: location room service. we drove into the city and parking was right next door for $---day. the only problem was the noise! we were using hilton points so maybe we got the worst room location but i have never stayed in a noisier room. we were on the -nd floor front and sirens going up -th avenue went all night. also you could actually hear the subway below -th - ive never been in a hotel where that was the case. finally walls between rooms seemed like cardboard. when adjacent room turned on the shower or used any water it sounded light a freight train. and you could hear every word said in the hall and there was a loud group of students staying down the hall. so i would only stay here again if i were guaranteed a higher floor maybe on the back. you lose any view but then again how much time to you spend in your room?',not_happy
id48591,' we stayed here for an engagement trip. the hotel was conveniently located north of downtown austin; it only took -- minutes or so to get downtown on i---. the staff was extremely friendly and welcoming and we were asked our preference of rooms when we checked in even though we were on a special hotwire rate. the room layout was great with a very comfortable sofa to lounge on while watching the flat panel tv. there was a small kitchen area with fridge so we could store our snacks. the complimentary breakfast was tasty. there is nothing bad to say about this place. highly recommended. i didnt know what to expect since i was not familiar with hyatt place before this but i will definitely be back when i go to austin.',happy
id48592,' we stayed for two nights at the hotel with our small children. the front desk clerks were always very friendly over the phone. i was pleasantly surprised on arrival to find the small lobby in the garage so well decorated. the hotel itself is much more lovely on the inside than i expected. we had a double double-bed room which was too small for what we needed but it was all that was left. it was clean and pretty and mostly quiet. the beds were slightly hard but we slept well both nights. the location was fine...we hadnt stayed in the marina district before and found it full of energy and life. the bus system is easy to use and we found our way to where we needed to be without much trouble. it wasnt within walking distance of fisherman is wharf or other touristy locations for our children so we were glad for public transit. and hooray for free parking...that was one of the main reasons we looked at the property and it made a big difference in our choice. id highly recommend cow hollow.',happy
id48593,' booked this through hotwire at a reasonable rate & had a pleasant stay. the room i got was very big much bigger than i expected. the room was quiet & i slept really well. i stayed over the weekend so that might be why there was no traffic noise to be heard. bathroom was a bit bare though - all that was provided was runny shampoo and soap. i had to ask for shower cap at the receptionist and ended buying travel-sized shower gel & shampoo from a nearby cvs. location was still within the loop area though the weekend i was there the - l stations nearby were being renovated so i had to walk a bit farther to take the train. the free breakfast was nothing to shout about: cooked food was a bit cardboard-ish and it is the same thing everyday. but hey it is free right? overall it was a nice stay & id definitely stay there again.',happy
id48594,' stayed for a business conference with --- attendees. room on -th floor was jst fine -- had trouble getting into the minibar for snacks and they sent the building engineer right up to fix it! atrium is a great plus for business conference - keeps you from feeling cooped up all day. good layout for meetings and reception. faaaast elevators with a view! good parking within the hotel complex - easy access. truly enjoyed my time at the hyatt baltimore -- did not feel like a huge hotel - felt like it was just our conference. heard one of our guests rode in the elevator with ravens quaterback joe flacco!',happy
id48595,' stayed here for - nights with my daughter to celebrate her college graduation. $--- aaa rate for a good sized room with a king bed microwave & fridge large closet in-room coffeemaker. i was surprised by how quiet our room was - brought earplugs along since im a light sleeper but never had to use them. free continental breakfast is what youd expect - yogurt bananas donuts cereal coffee juice - but enough to get you going. close to subway cvs pharmacy across the street starbucks & jamba juice around the corner - youre good to go.',happy
id48596,' my husband and i celebrated our anniversary with a weekend in sf and the fairmont was a perfect place to stay. we checked in early (at noon) and were upgraded without asking to a room with a fantastic view of the city some water and the courtyard. we found a deal on our stay through travel zoo and experienced no extra charges or other issues with our discounted reservation (--- off). the hotel is in a great location so close to union square and easy cable car access to fisherman is wharf. our - day cable car pass also covered rides on muni so when our waiter at gary danko (fantastic dining experience) recommended foreign cinema in the mission for brunch we headed there the next morning on public transit! anyway the room was beautiful comfortable and clean. i joined the president is club at no cost so that we could enjoy free internet. awesome experience all around.',happy
id48597,' i stayed here a few months earlier and thought the hotel was okay so the next time i had to spend a night by lax i booked this hotel again. big big mistake. i stayed here because i didnt want to drive the hour and a half home that late at night (around midnight). when i tried to call to gaurantee check in that late i was transferred no less than - times and hung up on twice before they finally figured out how to get me to the front desk. when i arrived at the airport i called the hotel to ensure that a shuttle was running. i specifically packed for that trip so i would not have to wait for baggage claim in la- what a joke. everyone had claimed their luggage and was waiting for the shuttles before any showed up. actually we waited and waited and waited and waited. after over a half hour another shuttle driver for a different hotel took pity on us and dropped us at the hilton. then there was the check in. there only appeared to be two people ahead of me in line so i thought it would go smoothly. over an hour later i was checked in. the man at the reception desk kept helping people from a tour bus that pulled up after we got in line before he helped us. whe it was finally my turn i commented on the wait all i got was an extremely surly attitude. way to treat any customer let alone one of your gold members hilton! then the bar closed early- luckily the bartender took pity and made me two drinks to take out into the lobby. all the poor people behind me in line who tried to get a well needed drink were turned away. needless to say i wont stay here ever again. by the way i could have been home sooner than the hilton got me into a room right next to the airport.',not_happy
id48598,' i have stayed at the hilton union square on two separate occassions in the past two years. the lobby is large and inviting. the staff and front desk people are kind and helpful. the rooms are comfortable and kept up to date. all in all it is very spacious and enjoyable. the location is good and bad. the hotel is near a great pub and walking distance to moscone union square chinatown and the cable car stop. it does neighbor a more rustic area of town called tenderloin but i have never experienced anything close to be unsafe.',happy
id48599,' my hubbie & i got a great deal on this hotel for --.-- a night with hotwire. all we knew was it was near the galleria and luckily it was the westin. this hotel is undergoing a massive renovation right now. the lobby is completely gutted as is one of the bars and the pool area. you basically walk in the main entrance to the hotel and you are already in the galleria as well. the check in area is - podiums set up with computers. we checked in with no problems and went straight to our room. the parking was actually right in front of the entrance and we nabbed a space. there is valet parking as well for ---- dollars. you can park for free under the mall and walk straight to a door which is next to the entrance to the westin (ask a valet to show you where to go). we stayed in a king room in which the renovation had just been completed. the decor is very modern jonathan adler-esque. the bed has a beautiful teak looking headboard with attached tables which are suspended from the headboard. mod lamps geometic prints of aqua blue and deep cinnamon colors on the bed linens pillows and window treatments. there is an armoire which is sleek and contains the mini-bar drawers for clothing and the coffee maker. the desk area is built into the wall and has a mod chair. there is an chair and leather ottoman a window seat with a great view of the city and heavy curtains to block the sun out. the bathroom has an opaque sliding glass door with an elevated - head shower with clear doors and a raised rounded basin on top of the vanity. you are provided with top of the line shampoo conditioner soap and body wash. there is also a -- inch flat panel tv on the wall. only problem was there were no input or outputs to attach our travel dvd player or a game system. the on demand movies are --.-- a piece. the mini bar is stocked with water juice cokes candy nuts jelly beans cookies travel kits no alcohol though. a bottle of water is -.-- and the small package of m&m is was -.--. i recommend going into the galleria and getting drinks and food from the food court much cheaper! the room service menu looked amazing but a hamburger was --.--! considering we got the room so cheap (we normally stay at mid-line hotels) we of course would never spend that much on a hamburger! i do strongly recommend you eat at the grand luxe cafe in the galleria. we had the best burger and shrimp scampi i have ever had. they are pricey but much more reasonable than the room service prices. i had a mojito which was one of the best i have ever had (they have lime infused rum) and also had a passion punch something which was rasberry rum cocunut and strawberry puree-yum! the burger my hubbie had was black angus beef topped with shredded short ribs (amazing) and my shrimp scampi was perfect. we shared a casear salad as well which was great. after - drinks a salad - meals and dessert to take back to the room we spent around --.-- (well worth it). i recommend the beingets for dessert. all of their pastries are fantastic. we got a mini banana cream pie to go on the way home. i would probably head back to the galleria to just eat here! the galleria houses stores such as versace louis vitton black?white ann taylor betsy johnson prada fendi coach fossil nordstroms macy is etc. the galleria has an ice skating rink as well. the nearest movie theater is about - mile away at the valley view mall. that mall houses the more mid-line stores such as jcpenny dillards bath & body works etc we hope to snag another great rate thru hotwire here and try the seafood restaurant in the hotel we heard great things about it. and...by the way...the construction did not bother us - bit. we were about -- feet down from the wing being redone and we never heard - drill saw or other construction noise the whole weekend so they did a great job of not interfering with the customers. i cant wait to go back!',happy
id48600,' i was under the impression that a hilton hotel was a moderate to high end chain hotel (depending on location). but my experience at the baltimore hilton on pratt street ended up being an expensive scary no frills waste of money. it was a very windy day in february when i visited the baltimore hilton but there is no excuse except shoddy workmanship for the building to sway as much as it did. i not only got dizzy as i stepped off the elevator on my -th floor room location but i was awoken in the middle of the night from the movement. i was literally frightened for my life as i expected the building to collapse. for the little amount of sleep i did get the bed was not only lumpy but it bowed in the middle. the pillows were either hard as lead or too soft to matter. there was no concierge on duty on either the friday or saturday that i was there and i ended up speaking with the hotel reservation receptionist to ask for a breakfast location. she recommended the restaurant connected to the hotel and once there i stood for no less than - minutes waiting for someone - anyone - to come by and either seat or at least greet us. no one ever showed so we walked out. there were only a few patrons seated at -:--am so being overworked was not the reason for their absence. we eventually made our way to panera down the street near the wharf. garage parking at the hotel was astronomical in cost and unless you had plans to be at the convention center during your whole visit in baltimore the hilton is an out of the way location for anything else. in sum my experience at this property was not only scary but uncomfortable and disappointing. i would not return.',not_happy
id48601,' i stayed there only one night. i checked into my room and ordered dinner to the room service: it never arrived. the morning after i ordered a latte: the room service was not able to provide sweetener so i had to go to the restaurant. i had to wait for a purchase i had made to be delivered to finish packing. i impatiently tracked the courier and the delivery had been made in my name at the hotel at -.-- am. i had to call the concierge three times: they finally brought it to my room at - pm. when i complained at checkout i was told that as an apology they would not charge me the extras (the minibar which had been my dinner since the real one had not been delivered). days after my card was charged for a random amount which could have been the «we wont charge you as an apology» extras or the «we wont charge you since it is our fault» late checkout. i emailed the hotel to ask at least for an invoice for whatever it was they had pretended not to want me to pay. they never replied.',not_happy
id48602,' this past weekend my wife and i enjoyed a wonderful stay at the westin st. francis.the hotel is decorated beautifully. it seems that is the place to be.so much energy in this beautiful hotel.already looking forward to coming back very soon.',happy
id48603,' in a city as large and diverse as new york it is hard to be different. the staybridge is a reasonable hotel a bit west of times square. it is right beside the port authority which means it is easy to get to. for new york the rooms are well sized and it is convenient to have a full size fridge (and stove) although it is hard to imagine having a more than - full size adults in the room. if you do cook in the room i hope you like eating in bed. the beds are really comfortable. try to get a higher floor and if possible on the street side (facing --th). the view from behind especially on the lower floors is dreary.',not_happy
id48604,' we stayed at the milford for four nights in early september. the hotel is in a perfect location for exploring times square - hop on hop off buses - shopping. the down side is that the location is all this hotel has to offer the rooms are tiny! no room for luggage very cramped conditions and bathroom is no better. the renovations are cosmetic and of low quality was paint on carpet of our room cheap fixtures air con very loud and kept turning off. the staff are rude and not in the least bit helpful lobby is always packed with people and hectic hallways are dark and damp smelling and our room was not clean when we arrived hair in tub and in bed carpet dirty and it was not cleaned much better while we were staying there.. we booked this hotel simply to rest our heads at nights but even for that i would not stay here again.',not_happy
id48605,' i could not imagine a better place to stay for business or pleasure. if travel brings me back to philadelphia this would be my hotel of choice!',happy
id48606,' what a disappointment. having visited ny -- years ago and stayed at the super exclusive waldorf astoria i decided it was a must for my trip to ny this year. i cannot believe i went to the effort to book it....and more to the point i tried to book it for my entire -- day trip! thank goodness i couldnt get a room for the whole time. this hotel is riding on its previous coat tails. it was extremely disappointing. the lobby is grand but our room was cold (couldnt turn the heat up at all) small the bathroom was absolutely tiny and full of mould......it was as clean as this ancient bathroom could be ill grant them that... the location is ok but we ended up at the plaza for the rest of our stay and you just cannot compare the two hotels. i will never go back to this dark and depressing hotel.',not_happy
id48607,' you might think that this beautiful luxury hotel would provide all the amenities but youd be wrong. there is no way to make coffee or hot water in the room. we are told this is because the hotel is in between remodels . huh??? coffee and hot water are available in the lobby for a few hours in the morning. when reminded of the obvious inconvenience of having to get dressed and perhaps trying to look presentable in this beautiful hotel before having coffee we are told that room service is available -- hours per day. gee thanks. if you come here and you want coffee bring an immersion heater and your own mug. wish id done that.',not_happy
id48608,' cannot say enough good things about the eventi in nyc. close to the iconic flat iron building and walking distance to the famed macy is and times square. wonderful mid-town location. the property itself is deceptive from the outside. the outside appears to be your standard nyc hotel. however once you step inside you know this is a unique property. the lobby has comfortable chairs and sofas and when we arrived there was a fire going in the fireplace. the lobby offers gourmet tea and coffee each morning and water with fresh fruit is present in the afternoon and evenings. the hotel hosts a guest wine reception night on the roof top (which moves to the lobby in the event it rains). the rooms are beautiful extremely clean and the beds are amazing and so comfortable! loved that the beds were queen size and not doubles or the dreaded nyc twin. my friend loved the pillows so much that she ordered one online when we returned home! the best thing to note about this hotel is that it is quiet!! we were the first room directly off the elevator and never once heard elevator traffic or guest noise. we also never heard street noise. the only one thing i would change would be to add a bath tub but that would be it. the best part of this property for us was the front desk staff especially the night staff. everyone was genuinely kind and extremely friendly. it was nice to be welcomed late each evening by the night crew. hands down this is a great property and ill be back!',happy
id48609,' we stayed at the langham in boston and it was great! the staff was friendly and very helpful (especially the concierge!) and their new spa was so relaxing! the hotel used to be the old federal reserve bank building so it was pretty cool to be staying in such a historical hotel. i definitely recommend their chocolate bar on saturdays definitely worth the calories!!!',happy
id48610,' overall the new yorker was a great choice. very central location near to all the popular tourist spots. very friendly staff. only downside was a small room however it was adequate for what we needed. would definitely stay again',happy
id48611,' friendly helpful staff awesome rooms clean easy on easy off access to ih---.',happy
id48612,' excellent service very nice location... made my first trip to sfo a great experience.',happy
id48613,' i attended a week long meeting at this facility and i dont think my sinuses have recovered. moldy-mildewy odor everywhere. everything just seemed damp. rain soaked couch in the lobby. dirty room service trays left in the halls for days. no hot water for the shower. breakfast service was slow. the conference room seemed to have two temperatures - --f or --f -- not a pleasant environment. all in all until this hotel is renovated ... there are better choices in the area. --% of the attendees of our meeting checked out after one night to stay elsewhere.',not_happy
id48614,' wow what can i say i only had one week one oportunity to enjoy san diego this was the perfect place to stay clean rooms great customer service centralized location right off the freeway when i needed directions and to get event tickets the personnel at the western inn were great and very presice it was my pleasure to stay in such a welcoming hotel. thank you',happy
id48615,' i loved this hotel one word of advice...dont use their website to book the hotel-speak to someone in person. they have problems with the website and when we arrived they had no record of us. to make it up to us they put us in a suite on the top floor for a small charge. the staff are friendly and helpful. the decor is beautiful. the lounge downstairs is reasonably priced with great food and live jazz music. if you get a chance to book the suite do so. big bathroom huge tub and shower fireplace wide screen tv huge balcony. great place to stay!',happy
id48616,' beautiful hotel but what impressed me the most was the helpfulness of the staff. we had a minor problem with a smell coming from the pipes in our bathroom and they quickly gave us another room and a $-- credit towards use in the hotel restaurant or bar. the concierge i believe her name was michelle was amazing. the entire staff was wonderful.',happy
id48617,' a great place to stay if you are going to a convention which i was very clean and wellkept rooms. the flat screen t.v. was a plus as was the bathroom.location was the only problem with the hotel. costly breakfast ($--.--) we found a deli across the street which was more reasonable. location was far away from everything but within walking distance.they have a shuttle that eill bring you to quincy market or the north end.very friendly female driver and front desk people.the doorman were very helpful.would stay again for a convention.',not_happy
id48618,' this hotel is top quality. my room was very well appointed with an extremely comfortable bed big flat screen lcd tv marble countertops in the bathroom plenty of storage a nice desk and comforable corner chair and ottoman. i also loved the window seat! the professional staff provided excellent service and were helpful at every turn. the location was the best. so many amazing parks restaurants and shopping within easy walking distance. i would definitely stay here again in fact i fear id be disappointed staying anywhere else in chicago. highly recommended.',happy
id48619,' after many chic minimalistic but uncomfortable hotels the talbott is like coming to a comfortable cozy home. all the amenities are first class rooms are spacious and the staff couldnt be nicer. beds are heaven. lovely even for the most demanding world traveller.',happy
id48620,' stayed on the --th floor. room looked modern while on the small side but that is normal for manhattan. our room was adjoined to someone elses so very loud all night long. while we were all in bed my - year old told me to get off of my cell phone. it was the room next door talking that he heard! you could literally hear every word spoken by these strangers. also no hot water and shower was broken. i asked to be moved the next night. on the --th floor the room was a corner room and about --% larger (no charge). all night long i could hear the people across the hall screaming in the hallway. my wife yelled at them from bed at one point and they quited. hotel staff were very friendly the hotel is just not sound proof. even on the --th floor you hear sirens and horns all night long. location is perfectly central. overall the stay was not restful so perhaps try a different hotel.i stayed at the raddisson on lexington last time and the room was not nearly as nice but hotel was quiter. also valet tried to charge me $--- upon checkout for parking that id already paid.',happy
id48621,' this hotel is definitely the best value among the many hotels in the i----southpark area. for an extremely reasonable rate (they take aaa and aarp) you get a hot breakfast with quite a few items - more than most comfort inns and other similarly priced brands we have stayed at. in addition the new owners are making extensive renovations both inside and outside the bulding. there is a very nice pool area. the hotel is located in a quiet secluded area which has just been newly landscaped there is a free shuttle to the airport and the hotel is very close to the south park area which has great restaurants and shopping. the hotel hotel also provides a good base for travel in the charlotte area since it is located right off i--- only -- minutes from uptown charlotte and close to carowinds amusement park unc-charlotte and i---. the staff is very accomodating and will help you with any requests for restaurants directions recommendations etc. there is no need to stay at the much higher priced chains because you will be plesantly surpised with the value you get here.',happy
id48622,' i had an awful experience here; the housekeeper didn’t clean my room the second night and the front desk didnt have the courtesy to call me back when i tried to explain the situation! the front desk staff seemed to have this glassy stare to them and when i attempted to get some sort of reaction it was full of attitude. i wrote the hotel after my stay and never heard back.... it is been - months! beware of being fooled by the nice lobby furniture (it is actually really cheap looking in person)- this hotel is not worth it!',not_happy
id48623,' my mom and i stayed at the beacon for -- nights in december. both of us had not been to new york before and so we were not very sure on where to stay. after hours of research we came across this wonderful hotel and read all the reviews on trip advisor. all the reviews had such wonderful comments about the hotel and so we booked it! i must say that all the positive comments about the hotel were a hundred percent correct! my mom and i were more than satisfied with this hotel!! the location is so perfect! there is a huge grocery store fairways right opposite the hotel as well as a lovely deli citarella which makes divine meals. another plus is having starbucks right next door! it became a routine to get a coffee before heading out for the day. the rooms in the beacon are wonderful and so clean!! the rooms are spacious and have a small kitchenette which is lovely as you can make some of your own meals instead of always eating out. all of the staff members are so friendly and helpful.they really make you feel at home. i was so sad to have to leave this place and have decided i will definitely be coming back over and over again!',happy
id48624,' wow! thats all i can really say! the wedding and reception was a whirlwind - it came and went so quick! but the hotel was amazing!! i have nothing but awesome things to say about it! we were all so impressed! the room was gorgeous and we had a really good time). joe and i left and went to san antonio and stayed at the emily morgan (for $----night!??) and both of us were more impressed with the sheraton than we were with the emily morgan! joe kept saying that we should have stayed in houston one more night! anyway i really cant say enough about the hotel. we will definitely be back to the sheraton brookhollow again soon!',happy
id48625,' i stayed at the residence inn recently and i cant say enough about them. the service is simply amazing. two of the associates at the front desk just went out of there way to get me maps or provide suggestions. there is a lady who works in the evening time for there dinner who adds magic to the meals. my room was always clean and they left a towel animal that looked like a dog in my room when i came back. the only bad thing i can say really is that the rooms were a little out dated and when i told them at the front desk. i was informed that within the next month they are getting all new furniture. i booked another reservation with them for next month. i am sure it will be great',happy
id48626,' this was our second stay at the un millennium plaza. we recommend you book direct with the hotel and ask for in house reservations rather than the call centre. they are very obliging & helpful. we chose a superior room in the refurbished east tower but were upgraded to a junior suite free of charge on arrival which has the advantage of a lounge & - bathrooms. like most ny sensibly priced hotels this is not ‘posh’ but it is clean spacious & comfortable with the friendliest staff you could wish for. ideally located opposite the un it is in a quiet spot but only -- minutes walk from grand central station & -- mins to -th ave. we did not eat in the hotel but turn right out of the front doors and head for john’s diner for a super breakfast & you will be treated like friends and quickly feel like a ‘native new yorker’. there is a super deli a few doors away & fabio’s italian restaurant two doors from john’s diner is superb.',happy
id48627,' worst place i have ever stayed in!!!! could not shower water temp was only scorching hot!!!! elevators took -- minutes if you were lucky! we were on the --th floor and had to lug our luggage up and down!!!! staff very unfriendly and basically did not care',not_happy
id48628,' visited last week for three days. one day room never cleaned . need more help clearing tables for the breakfast . i know whybtheyboffer free wi fi . it didnt work . i was surprised when i saw ear plugs next to the bed . then realized that trains run -- hours a day . horns . bells . great location . could walk to all the areas activities ... i would recommend only after telling them my story',not_happy
id48629,' i had a three night trip to chicago for business and this hotel was recommended by the training facility. my reservation was processed incorrectly so that while i needed a room with two bedsi was put in a larger room with one bed and charged more for it because i needed two beds i was then forced to change rooms after the first night. when i arrived in a cab late sunday evening the three bellman standing outside never offered to help with my luggage. finally i was charged $-- for a late check out and though i had my luggage out of the room they were going to charge me an additional $-- because i hadnt notified them that i was out of the room. overall not a very inviting or customer-service oriented facility.',not_happy
id48630,' what a hidden gem in the heart of it all. the rooms are amazing and my clients raved about this hotel. im in the hospitality industry and travel significantly for work. i would recommend this property to anyone.',happy
id48631,' in late september-early october we stayed - nights at the hardrock hotel in the gaslamp quarter of san diego. we were there for a large conference and the hotels were chosen for delegates by lottery. im thinking this hotel would not be my first choice mainly due to the raucous music that blares everywhere within it day and night. we arrived about --:-- p.m. to check in and the headache-inducing noise coming out of the disco near the entrance nearly caused me to turn around! the interior of the lobby and indeed the hallways outside the guest rooms is very dark. behind the front desk (really not one desk but a series of little stations) there is a full-wall-size colour video flashing that is quite off-putting. and although i did not need to consult any of the concierges during my stay i was indeed surprised to see that one had long hair and looked a lot like jesus and another wore a red wool hat over his head! all that said this was otherwise a great hotel! its location couldnt have been more convenient located in the historic and charming gaslamp quarter near the commuter trains to other parts of san diego.there is fascinating rock star memorabilia everywhere throughout the hotel and i spent many a pleasant hour viewing it and reading all about it! we attended a function at float the roof garden lounge and it had a very nice ambience with plenty of seating. the staff were unfailingly helpful and pleasant. the room was made up invisibly to perfection daily without any need to request anything at all. the front desk staff was friendly and the wait staff in maryjane is cafe where we experienced several breakfasts and one dinner were excellent. the food was fresh and tasty - loved their orange juice and the hash browns! well the room! - i did expect to have nightmares given the ultra-ultra modern decor: blood-red walls art on them that was neon-lit and a red leather chair that appeared to defy sitting on! luckily i was wrong - the bed was very comfortable and i slept like a baby! we were given a giant room with a bar and a living room! there was an odd --part sort of open-concept bathroom arrangement between the living room and bedroom but we got over that! in short though i doubt i would choose to stay here again myself rockers would love it! service and amenities are excellent; it is really just the noise and dark ambience that took some getting used to for this almost ---year-old!',happy
id48632,' i spent - nights at the hyatt downtown and thought it was great. the doorman was right there to carry my luggage all the way from the street to the lobby and asked if i would need it brought to my room. great start! the reason for the two sets of elevators is for security purposes. the hotel wants to see who is coming and going to the rooms. one night i had to show my key to get on the second set of elevators to the rooms. this is a good thing. check in was very pleasant and professional. i got the room through priceline so i was expecting a view of the alley but what a pleasant surprise when i got a room on the --th floor with a tremendous view of the financial district and the inner harbor islands. it was very nice and i was really to have it. the bed was super comfortable the bathroom was fully stocked with products (even toothpaste). the best part of the hotel though is the gym. while not everyone looks for this when they travel if you like to work out this gym had everything! this hotel was very nice. i would definitely go back.',happy
id48633,' travelling with a family of four youd think wed need at least two beds which is what i reserved and was promised. arriving late apparently nullified that although they knew i was arriving late. after a discussion with one person at the front desk he leaves and changes positions there with another that gives us the same bad news. it was like a seinfeld episode only i ended up on the floor. never again they cant be trusted.',not_happy
id48634,' i lived in seattle for many years and recently relocated away from this great city. i took a trip back to catch up with friends and see some local theater. i was able to secure a great rate at the madison and had heard good things about the hotel from friends who had stayed in the past. the hotel is currently undergoing the massive renovation to the rooms. if you stay here be sure to request a renovated room. the hotel sits right on the freeway so rooms on the east side of the building can be a little noisy especially down lower. i was thrilled to get a room on the --th floor looking to the south until the earthquake started - or what i first thought was an earthquake. it turns out that the hotel health club is on the --th floor and when someone decides to run on a treadmill it literally shakes the rooms below. this wouldnt be so bad but they open the health club at -am and apparently there are some health fanatics out there that think a run at -am is a good idea. for those of us who prefer to sleep in on weekends this makes for a very unwelcome wake-up call. i dont know what the hotel management is thinking putting the health club above guest rooms when the building clearly isnt insulated well enough to prevent this unpleasant intrusion and opening the health club at -am. granted this only creates an issue for a small percentage of rooms but it is unpleasant if you end up in one of these rooms. otherwise i liked the hotel very much. james at the concierge desk was extremely helpful helping even this jaded ex-seattlite find new restaurants fun places to explore as a tourist and shopping deals. he truly has his finger on the pulse of seattle!',happy
id48635,' we just spent the past thanksgiving weekend at this property and felt that it was just okay. the location is wonderful and we had the most beautiful view overlooking the harbor. which i would like to say far outweighed the negative. but we stayed in a marina view suite (rm---) which was very large but really required some upgrades. the king sized bed was really very nice but the hide a bed has seen better days. the kitchen is very outdated with only a new counter top. the bathroom was relatively new but the little trail of ants made us think that housekeeping was not very thorough. a bit of a musty smell as you entered the room. now in saying all this i think this hotel would be a riot to stay at during a concert although i would avoid the very dirty hot tub and swimming pool. we had also requested ground floor but were told that they werent available. although we did check numerous ground floor rooms and they seemed to be unoccupied. all in all i probably would recommend this hotel to budget conscious families or concert goers but discerning folks please avoid and stay at the dana or paradise point.',not_happy
id48636,' we stayed here for - days visiting family. it is an older hotel that has been nicely refurbished. it has a nice outdoor pool. the free breakfast is very nice the usual bagels waffles hard boiled eggs and a wide selection of fresh fruit. my expedia reservation said the rooms have a fridge and microwave. ours didnt so i asked the front desk and they said they would have one put in. the next day it still hadnt arrived and i asked again and they said they would bring one up right away. they brought the fridge but no microwave. so i asked to be moved to a room which already had one. the cheerfully moved us and the rest is history. they were all very nice but ya gotta ask!! they also printed our boarding passes.',happy
id48637,' this property is a tourists dream. it is adjacent to the alamo and across the street from the paseo del alamo which is a beautifully landscaped series of terraced steps with waterfalls that takes you from the street level to the river level. in front of this area you find relics from the original outer walls of the alamo compound and it gives you a true sense of the actual size of the compound. the menger hotel takes you back in time to a period of charm and grace but it does not eliminate any of the modern ammenities. their service is unparalled. enjoy your stay!!',happy
id48638,' i had to find a room at the last minute in nyc. i tried priceline but after they did not accept my bid i couldnt try again and was stuck as i did not want to pay $--- for a room. i read that this hotel was clean with great beds and reasonable for nyc. initially they quoted $--- when i called back it was $--- and when i got there they gave it to me for $---. i needed to stay extra nights and they gave me the room for $---. although both were a lot of money it wasnt for new york and at times the rates here go up to $--- which is insane. the hotel was in seaport a place id never been. i loved the location as it had great restaurants and live music at night. the hotel is new the rooms very small but it had - queen beds that were great a nice bath room and a flat screen tv. they did not have in room films on pay per view so that was disappointing but okay. the staff was very friendly and helpful. the hotel is simple no real lobby or bar or restaurant although there is a breakfast room and a continental breakfast which was okay nothing great terrible coffee. i would stay here again plan ahead and try for the lower rates.',happy
id48639,' hotel mela was clean quiet (great considering very central midtown-times square location) and the staff were friendly and helpful. similar to many nyc hotel rooms if youre looking for space you wont find much more than the minimum here for the standard rooms. i believe there are suites available which might be better for travelers intending to spend a lot of time working or relaxing in their rooms. overall a good experience.',not_happy
id48640,' steps to everything in downtown with lots of reasons not to leave the hotel. great food fun vibe friendly staff...dark window coverings in the suite.',happy
id48641,' stayed at the hotel for two nights recently here is my honest review: background: traveled to new york for business and booked through hotwire for approx $--- per night. needed a place close to times square clean and for a decent price. hotel: the previous reviews were correct in that the rooms are very small. may be the norm for most hotels in nyc since space is so valuable. the size of bedroom itself is not of issue (at least for a solo traveler) - however the bathrooms are laughably small. decor in the hotel is definitely contemporary-chic-etc. lobby very nice. hallways and hotel are somewhat dark in nature but it seems like it is the way it was intended. there were creepy looking lamps on the bedside tables in my room which were part of the contemporary theme but i turned them to face the wall and tried to ignore. i did not try any of the restaurants as i heard they were quite expensive and personally i felt like getting out and experiencing other things. i did attempt to get a drink at the sky terrace (--th floor) after my meetings one day however upon entering the terrace i was told it was going to be closing at -pm for a private party. this was on a thursday night! not too with this i could understand closing off part of it but the whole thing? i was actually looking forward to sitting on the terrace and relaxing. not a great business practice. location is decent right near central park yet not too far from times square. i walked into times square for my meetings each day and it was a pleasant -- minute walk. staff i found to be very pleasant. i called early when i landed at jfk (-:--am) and they were able to let me check-in first thing before my meetings. very accommodating and friendly. i asked concierge several questions about subway travel etc and very helpful. all-in-all i probably wouldnt voluntarily choose this hotel again however for the right price could overlook the oddities (i was only in the room to sleep). families might have a tough time staying here with the lack of extra space but singles or couple will probably enjoy the atmosphere and ambiance if you like that contemporary type of thing.',happy
id48642,' this is by no means a resort in my opinion! for the rates they charge youd expect - stars at the least...the rooms were old and outdated. the door didnt even lock properly therefore allowing my - year old to wander out into the parking lot at will. thankfully my husband managed to fix it for the one hell night we stayed there. oh and the so called private beach???? i dont know what most people call a nice beach but this isnt it! it was so dirty and filthy that i was afraid to let my toddler play in the sand and surf. definitely do not waste your time and money!',not_happy
id48643,' we stayed here one night waiting for hurricane irene to pass. pros: exceeding friendly and helpful staff full size kitchen good price and excellent location. we wanted more towels in our room and they were delivered within minutes. we noticed the sirens in the evening but they did not wake us up at all. cons: the hotel is old so if appearance matters this is not the place to stay. the chairs in our room were threadbare (clean but the fabric had totally worn off the arms). other comments: although there is a trader joe is around the corner it is very busy and very small. a new whole foods market is opening in september nearby. we went to marshall is bar and grill for dinner on the advice of the hotel staff. i wouldnt recommend it. the food wasnt that great.',happy
id48644,' this is a charming hotel in a good location. while it does not have some amenities such a restaurants etc there are many charming and inexpensive places to eat in the area. it is close to central park and the lincoln centre. i wouild certainly return. the staff were bery helpful.',happy
id48645,' absolutely amazing hotel in an amazing location. all staff whether theye were reception valet cleaners or bar staff were amazing and loved the -- degrees restaurant downstairs. if i go back i would stay here again without a doubt!',happy
id48646,' i stayed at the denver ritz carlton for a weekend in march. i was very excited about the stay as it had been a long time since i had been to a rc property and this one is new. i got a decent weekend rate for a room on the club floor. first impressions matter. i walked up to the hotel with a suitcase and backpack and no one offered to help me or even open the door. the front desk staff were efficient but not very friendly. no one accompanied me up to my room to show me how the gadgets worked. i loved the room and it was spotlessly clean. just what youd expect int terms of a super comfy bed with silky sheets a marvelous bathtub with thirsty towels a deep soaking tub and cushy robes. what i did not like was that the cable to the tv was unplugged and it took me a while to understand that it was not the remote that was faulty. a call to maintenance had someone up quickly to locate the problem and fix it. that evening i was baffled by both bedside lamps not working; i tried switching lightbulbs and determined that they were burned out. why these were not replaced after previous guests had stayed there is beyond me. again a call to maintenance had someone up to replace them right away. the one exception to the staff issues were the helpful people in the club lounge. they went above and beyond in responding to my needs remembering my drink preferences and generally being friendly. the club lounge is a beautiful space but i was disappointed with the scanty food selection and was concerned that food items (such as cottage cheese yogurt meat sandwiches etc.) were set out and left unrefrigerated for hours. when items ran out at breakfast they were not automatically replaced. we had to ask for more bread more butter etc. i attempted to eat at elway is for lunch but did not succeed. even though the place was about half full the staff was inattentive and when they did take my order what came out (after about -- minutes) was not what i had ordered. i did not have time to wait for the correct dish so i left hungry. i was grateful not to be charged for the potato chips i ate while waiting. i had one service in the spa which is also a breathtaking space. the facial was superb but the esthetician talked the whole time and it wasnt very relaxing. all in all i believe the ritz carlton deserves a four rating -- five for the rooms and physical property but only two-three for the service. that latter can certainly be improved. it is interesting that i wrote a detailed comment card before checkout and responded to an online questionnaire about my experience; it has been a month and no response from the hotel. stay here with confidence but dont be surprised by the amateur service the hotel is currently providing.',happy
id48647,' the allerton hotel is a vintage jewel in the heart of the city. this hotel is old and historic...it has been renovated and the rooms although small are very clean posh and comfotable. the bathroom is a bit small and being a woman there was not sufficent space for my layout. the front desk staff was amazing and extremely accomodating. the restaurant in the hotel was fairly priced for the city and had great munchies to accompany that perfect cocktail. it is very central and within walking distance to most main attractions of the city. i cannot wait to stay here again. i was very impressed. being in the travel industry i look for things that most wont notice and this hotel by far surpassed my expectations.',happy
id48648,' i payed ---- dollars for nothing!! bedbugs!!!- my dad got bit the -rd night! hotel was old. musty disgusting!!!!!!',not_happy
id48649,' good long term stay hotel. clean and good staff. only about -- minute walk to metro. cvs right across the street.',happy
id48650,' we flew into la from london arriving late and had just one whole day in la leaving early the following day so an airport hotel was perfect for our needs. i was a little dubious following some of the reviews on this site but the hotel did the job - it was an airport hotel clean comfortable (particularly the beds) and exactly what wed paid for. yes we heard the dogs in the kennels and if you listened you heard the odd aircraft but in no way did these keep us awake. the most disturbance came from other guests who were a bit noisy on walking past the room. the breakfast buffet was good and the waiter at breakfast was incredibly helpful. i would definitely stay here again. if youre a light sleeper and you dont want to be disturbed by noise then i suggest you dont book an airport hotel.',not_happy
id48651,' fantastic hotel. great rooms great beds. cant beat the location. would stay there again for sure.',happy
id48652,' if you spend your three days holliday in chicago this hotel can be an option. you can sleep very good in a quite confortable bed but do not spend to much time in the room. it is in downtown! and the air conditioning vents behind the hotel building are doing a constant noise. all these inconvenients are reflecting in a convenable price. so once it will be nice! concierge was also nice and helpfull.',not_happy
id48653,' my stay at this comfort inn was so irritating that i signed up for trip advisor just to vent. not using any foul language will be the hardest part of writing this review. to begin like another guest mentioned i was let into my room a bit before check-in time. this is a nice courtesy or rather would have been had i not had to wait awkwardly in the hallway until housekeeping actually finished cleaning my room. after arriving i happened to be very thirsty and had the privilege of paying $-.-- for a bottle of water (who do they think they are? a professional sporting venue?). after emptying my wallet to satiate my thirst i decided to take a little nap. it freaked the heck out of me to awake with a family of four at the foot of my bed (who were politely embarrassed and left). this situation was due to the door not closing all the way unless given a real big shove. housekeeping was either not aware of or not conscientious about this door is particular peccadillo and thus left the door partly ajar all day the next day while i was at work; luckily nothing was stolen. if you like roulette youll love the free wifi which could work or not work at any given time how exciting! (and the short time it did work it was terribly slow). finally there is not even close to enough parking. i suppose the parking lot is reserved for people they gouge with long-term parking leaving us poor suckers staying at the hotel parking in the fire lanes and being told we probably wont get towed by a minimum wage employee at the front desk who i sincerely hope is browsing monster.com. enough rambling; if you have a choice do not stay at this hotel. im sure it will disappoint you in ways you hadnt even considered you could be disappointed by a hotel. i travel often for work in cheap hotels and this one is a cut way below most. the only worse experience ive had was staying in a hotel infested with giant bugs and im not even sure i wouldnt choose that hotel over this depressing cluster of disappointment.',not_happy
id48654,' my first room was on the ground floor it was spacious and nice. however traveling alone for business i was a little nervous being on the ground floor with a window next to the parking lot. i started to settle in and thought to myself man i cant believe i can hear the traffic so clearly i pulled the curtian back and it turns out i was missing a window! the entire window was missing... the moved me to a higher floor and the room was still nice. i enjoyed the big bath tub. it seemed like the hotel was still being remodled in ways. the decor was not the same through out. i would not stay here again. oh and the breakfast was me and guy sharing a box of cereal with a gallon of milk.',not_happy
id48655,' stopped at the lennox hotel in back bay boston september ----. this is a wonderful small but very friendly hotel with first class facilities. the city is a must for both young and old as there are all types of attractions in boston and the surrounding areas.',happy
id48656,' found this hotel very clean was on the -th floor had very loud people next to me . in the morning i talked with the gm she gave me a upgrade to a king room. and took my concerns very seriously. as far as hotel room went a-c was good very clean shower pressure was perfect. beds soft and tv was great too . if in the area i would come back.',happy
id48657,' the hotel is in a fantastic location within walking distance to most attractions and many awesome restaurants. we did the on-off bus tour but honestly we probably could have easily walked to all of the places we visited (note: we are walkers and enjoy being on foot to see the sites!). the hotel staff could not have been more helpful with providing directions a map and wonderful restaurant recommendations. the room was a great size very clean comfortable and quiet. and most importantly the value for the price could not be beat! we were very impressed with our stay here and would highly recommend it!!',happy
id48658,' boutique-like service at a name brand chain. the westin times square was a great lodging experience for me. check-in was a breeze and i was to find that they upgraded my room for me based on a first time comment that i left on my reservation. hotel is very clean and at a fantastic location. i honestly dont know what else i could recommend in manhattan unless you are looking for more of a party scene (gansevoort) or even more luxury (lowes regency morgans group etc). honestly for price to experience ratio the weston gets a ----- in my book.',happy
id48659,' just returned after - nights on business staying in holiday inn west --th st. the hotel is pretty handy for the west side of town only -- minute walk to times square and handy if you are on business and are heading for the javits centre. the rooms were huge my room was ---- it was well maintained although a little tired great air conditioning and plenty of work space. the only bad point is the lifts they cannot keep up with demand and i queued for over -- minutes to get a lift to the lobby. bar is small but adequate there is very little seating in the front lobby. good price and location in an expensive city would use it again.',happy
id48660,' doubletree is so lucky that the online pictures of their guestrooms are --- times better than in reality. the lobby was very nice modern and comfortable. but a short trip to the -th floor tells a different story. old outdated and in desperate need of a really big renovation. as soon as we stepped out of the elevators the old smell hit us strong. right there and then i knew that i should have booked a different hotel. the guest room was dark old smelly outdated. i was shocked. no flat screen tv. the furniture was old and scratched. i didnt want to touch anything in that room. my husband immediately called the lobby asking them if they had any newer renovated rooms. maybe something closer to what we saw on the pictures. nope! nothing better! it was so old and outdated that the caps on the bottled water were covered in dust. the creamer next to the coffee was expired. disgusting! oh and parking was $--. not cheap! this is nowhere near a -star hotel. ---.- stars at most. im not staying at a doubletree hotel again unless it is brand new or newly renovated. never again!',not_happy
id48661,' fantastic hotel. we were there for our anniversary - days before the hurricane. nice room with frig microwave and desk. great service from all the staff especially thomas the concierge. the room was extremely clean. it looked new. good location we walked to theatre district and times square. when the hurricane hit the hotel never lost power. the staff stayed in the hotel and provided top notch service. the concierge ana provided updates and told us where we could find an open restaurant. the business center had - computers and printers for me to find a flight home. the hotel made arrangements to allow us - extra days in the same room.i would stay at this hotel again.',happy
id48662,' stayed for four nights in june. the rooms were way cool with modern industrial design and all the amenities. the staff was extremely friendly. and this place is in a great location: subway stop down the block short walk to cool clubs and restaurants in the meatpacking district (not to mention the club actually in the hotel). the well-stocked mini-bar didnt hurt either. pricing is affordable too: cheaper for what you get than many other hotels in the area. my room had a small outdoor balcony area also.',happy
id48663,' great location and comfortable accommodations. easy walk to legal seafoods and many italian restaurants in the area of hanover street (north end). mta subway is just outside the front door of the hotel. tip: save a few dollars by parking at the nearby garage at --- milk st.',happy
id48664,' this hotel is clean & the rooms are big however it really is mid way between a holiday inn express & an holiday inn in terms of the decor & the attitude of the staff as well as the location. it is a good -- minute walk into the centre of austin & whenever i asked the free shuttle was busy . the only time i noticd anyone using the shuttle buses was airline staff being bought from & delivered to the airport so it felt to me like the courtesy shuttle for the hotel was for the exclusive use of airline staff. the hotel staff bent over backwards to deal with said airline staff (lets face it they must be a good money spinner for the hotel) but whilst they were pleasant to me i did feel like i was using up their valuable time if i asked any questions! the first room i was given overlooked the busy i-- so i asked to move to a room facing the lake which was much better. for what you get for your money here & the mediocre attitudes id suggest that this is overpriced as a holiday inn.',not_happy
id48665,' stayed at the conrad while attending a conference at the marriott across the street. the conrad was absolutely wonderful. clean spacious quiet rooms; friendly helpful staff; excellent restaurant. we are so glad we stayed at the conrad. it was an oasis away from the noise and confusion of the conference location. i wouldnt hesitate to stay there on a return trip to chicago. it is attached by elevator to a beautiful mall so you dont have to go outside in bad weather to shop. i cant say enough about the conrad. dont hesitate to book your reservation. you certainly wont be disappointed!!',happy
id48666,' my wife and i stayed at the best western old town in ---- before we had kids. in fact it was our last trip before kids. our company had a discount for best westerns which kept the price down. when planning our western trip with two nights in san diego we decided to try it again. pluses location - last trip we spent more time in sd and toured more areas. old town seemed like a short distance to everything. it was the same this time. i also liked not having to get in a car to drive to dinner after a full day of touring. there are some decent - not high end - restaurants nearby. the shops presented a distraction for the kids. the higher location provides a nice view. room - we had a suite which is that by name only. there was a seating area with a short wall separating it from the beds. still the room was large. the walls are white which combined with opening the multiple shutters allows a fairly bright room during the day. too many of our hotels this trip were dark all day. there was a broad patio right outside the room with tables with umbrellas which provide a nice place to relax read have coffee etc. staff - . helpful when needed. this is their busy season and i know the hotel was full. they apparently have an event on wednesdays for best western hotel rewards members. we are not but our corporate affiliation provides us the benefit. it was a simple wine and cheese tasting with chips and salsa for the kids. perfect to hold us over until dinner that night while we looked at shops and picked out a restaurant. (and wait for a table to open at the restaurant which was about -- minutes both nights). minuses the rooms are dated. im not sure the decor has been updated too much from our last stay. still they were comfortable. the pool did not have enough tables and chairs. it was their heavy season and the temps were in the --s but people were having to sit on the ground until others left. ice machines are not located at every building. i fill the ice bucket at least twice a day. with our room location i had to walk two building lengths for an ice machine. personal pet peeve. overall the pluses far outweigh the minuses and we would book the hotel again when we head back to san diego.',happy
id48667,' stayed here for a long weekend in september. the hotel is in an ideal location right in the middle of everything just a minute or two from the river. hotel itself is standard hyatt clean modern various bars etc. we booked a superior room which was on a high floor and looked directly over the wrigley building - nice! bed was comfortable bathroom quite large and clean pretty much exactly what youd expect. i know some people have commented on the walls being thin and they may have a point but we certainly were not disturbed. for location and value it takes some beating. id definitely stay here again. one thing to watch for = the cost of breakfast was extortionate. go to a diner instead - there are plenty nearby.',happy
id48668,' the washington square hotel is a great little hotel right on washington square in greenwich village. it has a wonderful bar and delicious food at its restaurant. the staff are all friendly and you are within walking distance of some of nyc is most fun neighborhoods.',happy
id48669,' i was on the lower level of the westin and was looking for registration for the conference i was attending. i asked westin associate roland delgado for directions. he not only gave me directions he personally escorted me to the other side of the building and the location of the registration. also a young man from it department with no prompting stopped and offered to take my rolling computer bag down the stairs when he noticed my hands were full. great job westin riverwalk staff on excellent customer service!!',happy
id48670,' i was looking for a downtown chicago hotel close to michigan ave and the river area with lots of shopping and dining options to take my wife down for the weekend on a surprise --th birthday party trip with another couple in early march ----. as a starwood preferred member i was originally thinking about one of those facilities (sheraton or the w) and was in active negotiations for a deal until travelzoo’s weekly top -- deals hit my inbox and affina was the feature hotel that fit our dates. this trip was used to help reveal her real gift – a -- day trip to thailand we will take in a few months. as always i wanted to know what i was getting myself into before i decided on this hotel over the w and turned to trusty positive tripadvisor reviews before locking into the deal and found it was a very well run facility. through other reviews i was able to find the gm’s email (claudia eggspuhler) on one of her responses and reached out to her personally to ensure we were going to have the perfect weekend for this monumental occasion. the hotel sends out a - day confirmation letter complete with weather forecast for you stay map and the ability to enhance your stay with various in room purchase. i opted for rose petals ($--) and small cupcake dessert ($-) delivered to the room while we would be out for the celebratory --th birthday meal as just one more nice surprise for my wife. not only was it perfect and the concierge nailed it as the pictures shows but it also was on the house and not part of my final bill which as great of affina. thanks again. we ended up getting a - bedroom studio suite with a queen bed and it was very spacious. our rate including tax for - nights was only $--- and later when i found out it also happened to be the weekend chicago celebrates st pat’s day (sat the --th this yr) i thought it was an exception value. affina will run a lot of deals it seems but you could easily pay about $---+ for a - night stay most weekends in the same level of accommodations. the other couple just had the basic room which was still roomy for big city standards but lacked a separate living room and desk area and our rate for that deal was only $---night more. the hotel is right next to the famous gino’s east deep dish pizza joint where we would have dinner the first night of our stay (separate review). upon arrival the staff was great to great us and had recognized the occasion and wished by wife a birthday and made some great dinner suggestions for us during our stay. the elevators up to the room were small and slow but that was my only knock on this place. when you first enter the studio suite you will find an executive desk and then you step down into your living room and adjoining open bedroom area. loved the swivel flat screen tv that you could watch from either the living room or bedroom area. there was a very large dorm room fridge area but no microwave in the room for use. it is a very urban chic decorative feel to it. one of the coolest options for our stay was the personal selection of pillows (- of them) that you could try each night during your stay. my wife selected the swedish memory foam but i tried the buckwheat and thought i wouldn’t like it but it was so good that on the -nd night she switched and got one to. the other couple picked up the sound pillow and plugged in their ipod’s and raved about them as well. we were out on the town for most of our stay but we did go up to the c-view which i guess is highly rated roof top bar. it was a small lounge with a great city view. a bit stuffy for my liking more so from the clientele whom seemed to be more upscale and dressed up in evening gowns compared to our smart causal attire for a relaxing weekend. drinks were pretty strong but expensive so we stayed for only a few and moved on to a local bar for the rest of the evening. room tip: i always ask for a very quiet room far away from elevators stairs maid closets and ice machines on a higher floor. claudia ensured that is what we got. overall – had a great stay no issues with anything and a very nice level of service is this boutique feel of a hotel. would easily consider this hotel again if i am in town and can get a special rate.',happy
id48671,' we got a terrific price through another website...sorry tripadvisor...however i wanted to share here. we had a really nice suite. everyone at the hotel was pleasant and helpful. i had problems with the free wi-fi...called the front destk and within just a few minutes a gentleman came to our room and got me hooked up without a problem. breakfast was included...usual free hotel fare...self made waffles cold cereal yogurt bagels etc. the only down side was the eggs and ham. the eggs were not fresh....tasted like powdered. the ham was dry and over cooked. a nice fitness room and indoor pool. our grandkids visited us and had a ball in the pool. everything was clean and well cared for. we will stay here again when we visit columbus.',happy
id48672,' a pleasant clean hotel very well located - all sight seeing could be done from there by just walking around.',happy
id48673,' i think this hotel is recent conversion from another hotel (morgan?) so it seems fresh and new. the hotel is about half - room suites and half rooms and i was upgraded to a suite. i havent seen a room but if the suite isnt much more expensive i would go with the suite. the suite had a sitting area desk refrigerator microwave and flat screen tv. the bedroom had another flat screen tv and bath area. the staff i dealt with were all friendly and helpful. the hotel has a shuttle to-from the airport every -- minutes and it is an easy drive from the airport (about ----- minutes on mostly highway). ample parking. about - miles from downtown charlotte. there is a pool exercise room business center etc. but i didnt use those facilities. when i visit charlotte again i will stay here. the hotel is close to the airport highways convenient location and probably much cheaper than downtown properties (i paid $---night for - nights).',happy
id48674,' ive stayed in quite a number of budget hotels including super - but this one is the pits - on my third and last night there i stepped into the bath to find a cockroach there. you can see it in the photos. it ran away somewhere and while this can happen it does tend to suggest poor hygiene standards. the bathroom was the worst maintained part of the room with a large hole in the wall around the shower head (perhaps where the cockroach came from) and several chips in the bath. the room looked the worse for wear and tear also so id advise super - management to thoroughly renovate this property before they lose business. i was in room --- and neighbours in room --- caused a lot of noise in the evenings revving their pick-up truck engine at past midnight and they also left a pile of rubbish outside their door strewn all over the place. my experience at this super - was not up to standard.',not_happy
id48675,' my first trip to dallas tx such a great experience staying in the magnolia hotel. the service was excellent! it was always clean and my bed was so comfortable i felt like at home. any question or problem that i had was answered or solved immediately! i would defiently stay again!',happy
id48676,' my husband and i stayed at the pearl for our honeymoon. i read all the reviews before we went so i was under no illusions that this would be a quiet place a luxurious place or a perfect hotel. we had never stayed at a non-chain and i wanted to check it out anyway. we really enjoyed our stay. we checked in on a monday and not too many guests were staying on a monday. i was prepared to ask for a room away from the pool area if necessary but we got one without asking. (number --.) it was near a side street so street noise wasnt too bad but we had to run the ac at all times because the room got really stuffy if we did not and the ac was very loud. still if you dont mind loud fans running that doesnt seem like a big deal to me. plenty of chain hotels are the same way. some of the rooms are right next to the pool. i wouldnt have liked to stay in one of those rooms. a few of the reviews mentioned that there was no place for breakfast nearby. this is not true (or i guess it may be true depending on your definition of breakfast). a starbucks and a smoothie place are about two blocks away and there was another restaurant that appeared to be serving breakfast maybe --- blocks away although we did not check it out. it is not the most pedestrian-friendly area but it is possible to get to these places without an automobile. also - the restaurant does have coffee available in the mornings. they set up a coffeepot at the bar. one day the cleaning people did not clean the room while we were out but i was able to find someone to ask about getting clean towels in the meantime and the cleaning crew was still around so the room was cleaned when we went out again later. the food at the restaurant was phenomenal. i had this mushroom risotto that was just wonderful and the drinks were great too. we ended up splurging for a daily guaranteed parking spot. it was our honeymoon after all. i think it was $-- a day. this required us to ask someone to move a cone to our spot after we left for the day but after the first time we just did it ourselves rather than bother anyone. street parking seemed to be relatively available but it was still nice to have that guaranteed spot and not have to worry about it. we paid in cash and they were not really equipped to handle payment in cash. they didnt have any change and the bar was not open. fortunately we didnt really need the change so we just told them to tip the cleaning crew. all in all it was a unique experience for a honeymoon and im glad we took a chance on a new place.',happy
id48677,' this hotel is conveniently located close to the airport and has stunning views of the harbor. the rooms are up to usual hyatt standards - nice size comfortable bed very clean. the shuttle to the airport is also convenient. the concierge desk was very helpful with making dinner reservations and the staff was courteous. my main complaint about the hotel is the lack of soundproofing in the rooms. i agree with other reviewers whove mentioned the paper thin walls. on my first night in the hotel i didnt get to sleep until after -am because of doors slamming in the hallway conversations in the room on one side a couple having relations in the room on the other side etc. they were normal hotel noises (not ones i would attribute to overly rowdy guests) but the problem is that the walls are so thin you can hear everything even a tv on in the room next door. the doors to each room are designed to loudly slam shut every time someone enters or leaves their room so you also hear a lot of banging in the hallway. i will note that im not a light sleeper and generally do not have difficulty falling asleep in hotels. i travel for business all the time and am used to some hotel noise but this was excessive. despite the beautiful view and convenient location i probably will not stay here again. for the price id expect a peaceful night is sleep. my second night was slightly better than the first but still noisy. im giving my review - stars because i think the hotel itself is above average and the service was great. i dont want to go as far as calling the experience poor even with the noise issues but i do think that guests should expect a more peaceful night in hotels at this price point.',not_happy
id48678,' had a fantastic trip to indianapolis. check-in was quick and efficient room was nice (a little bigger than expected). nice work area-desk (not a fan of charging for wi-fi though). bathroom area was nice spacious. the hotel is right in the center of downtown and connected to the mall - a great luxury during the heat.',happy
id48679,' luxury ~ for a price my husband and i attended a conference at the arizona biltmore. the setting is beautiful full of history and well maintained. here are a few things i would like to have known before checking in: -. self parking- $-- a day. other fees amounted to more than $-- a day above the room rate. -. no coffee maker in the rooms however if you ask they will provide a coffee service (tip from another review) -. tours of the resort are only conducted tues thurs and sat. at -- am. well worth the time! -. we only ate at frank & albert’s while at the resort. we chose to eat outside near the fireplace. the food was delicious priced just right great service (mike) and the setting was wonderful. -. we had a great room in the garden wing. it was very large clean and comfortable. the bathroom was small. the heating-ac unit works very well. -. there is a free shuttle to the biltmore shopping outdoor mall- leaves on the hour with return trips about ----- minutes past the hour.',happy
id48680,' the renovation is complete so those reading older reviews may relax. their suffering was for our benefit because this hotel turned out very nicely. the whole thing is new and modern. the lobby is nice if a bit small and the staff seem helpful and quick. the resturant and bar are both very nice. i had dinner in the bar and grill one night and the food was excellent and the service top notch. my room was more than twice as big as the room i had in new york the night before. i had a couch an armchair a large desk and two double beds even though it was just me. the tv was big and high quality. hbo is included and there are a variety of start-on-demand pay perview movies available. basically this was a very comfortable hotel. everything about it said - star so i am a bit surprised that it only received - on most websites. i expect that anyone not needing concierge services or those who are extriemly demanding of hotel staff will find that they have a - or even - star stay at this hotel. highly recommended.',happy
id48681,' very upper scale hotel with a fantastic price! very sound proof rooms with great views of downtown san francisco. concierge was always very nice and helpful. room was very spacious and luxurious.',happy
id48682,' this hotel is built into the parking garage for the convention center. the location is convenient but we heard noise either from the convention center or from lower floors of the hotel all night. the rooms are clean and well furnished and the buffet breakfast at the hotel restuarant was fine. the front desk staff were polite and attentive but blamed the noise on the convention center. although the hotel shows parking overnight (in the convention center parking garage adjoining the hotel) for $-- (with free ins and outs) on the hilton website we were told this does not apply to weekends when the convention center has shows. therefore we had to pay over $-- for one in and out and spaces were hard to find in the garage.',not_happy
id48683,' i agree this hotel is great value. the salisbury had been suggested by friends because of its large rooms and great location. however we found the service quite poor at times the door staff-concierge seemed quite grumpy. reception staff just ok. rooms are extremely tired and dated. bathrooms tired and extremely small. difficult to share with two teens and husband. would pay more next time to stay in a better standard of accommodation.loved shelleys restaurant down the street - great coffee- fabulous for breakfast!',not_happy
id48684,' went here with my wifr for a - night stay end of novemner early december. the hotel was excellent the location being its best point right on -th avenue only -- minutes from times square and the empire state building. macys is only across the road so you can shop and leave your stuff in your room after . the security at the hotel was good and i never had any quibbles about leaving stuff in the room. the room like all new york rooms are small but was great for us a nice comfy bed a cupboard desk and drawers. the bathroom had a bath with overhead shower and a constant supply of hot water. reception staff were great and the tick tock diner was great for breakfasts and snacks. would recommend this hotel to anyone wanting a hotel centrally located subway next door and taxis a plenty. really in new york you just want somewhere to sleep and wash your out all the time rooms always cleaned well and also gym and souvenir shop in the basement.',happy
id48685,' ive been staying here two times. the first time my carpet was wet nearby the windows so i could not stand there without getting wet on my feet. the last time i stayed the room was better. the breakfast is okay but sometimes they dont have the brown bread.',not_happy
id48686,' we have stayed here several times and have nothing but good words to say about the property. as a past guest i received an email with an excellent december offer. for $----night you could book a two room queen suite. we happily obliged. upon arrival i did not have to touch my luggage as the doorman quickly snapped up my belongings from the trunk of the taxi. check-in was a breeze and considering it was -:-- a.m. a blessing to be able to get into a room. usually if you arrive this early and they have a room ready they charge you $--. since i had reserved another room as well they waived this fee which was very much appreciated. the front dest staff were warm and welcoming. it was a nice touch that they remembered my name and greeted me with such whenever i was coming in and out of the lobby. the room had a modern updated feel with the latest trends in flat screens rain shower heads bowl sinks keurig coffee makers and modern fixtures.. the wall colors were calming and appropriate and the decor was understated but nice. the living and sleeping areas were a bit small but completely adequate. the bed was super comfortable. as others mentioned the location was excellent. so close to the action of the gold coast but removed enough so that you feel like you are in a neighborhood rather than a big city. throughout my stay the service was top notch from the housekeeping staff and concierge to the bell hops and doormen. we really enjoyed our stay.',happy
id48687,' i stayed at this hotel back in ---- and it needed a facelift. well that is something it has gotten in the past nine years! the inside looks nice and smells fresh. we did not do a whole lot of searching around the hotel but it is in good shape. the staff was pleasant and the room was a standard slightly upscale room. nothing real crazy to talk about with the room. flat screen tv was nice. if you are looking for things to do around the room you do have to drive but only up to highway - where there is a nice grouping of restaurants and a little nightlife.',happy
id48688,' my friends and i stayed at the edison in may. we loved the art deco style lobby and were very impressed with the front desk staff. they allowed us to check in early so we could start our sightseeing. we liked that we had to show our room key at night before entering the elevator. this added to the safe feeling we got from staying at the edison. location was excellent and the price was right. we will definitely stay at the edison the next time we are in new york.',happy
id48689,' the hyatt at fisherman is wharf is the most ideal hotel for families whether it is young kids or teenagers. with an outdoor pool great proximity to fisherman is wharf attractions pier -- the cable cars and north beach...everything worth exploring is within a short walk. additionally even though my children are a little older (-- and --) they so enjoyed the hotel is passports with stamps to illustrate our journey through san francisco.',happy
id48690,' my daughter and i stayed here for - nights while looking at colleges. the staff was very friendly and the location although a bit far from boston was very convenient to the t. unfortunately our room was not cleaned for two out of the three days we were there. i notified the hotel desk and there was no housekeeping available after - p.m. to correct the situation. it was very unpleasant to have to clean my own hotel room;empty garbage cans change the towels make my bed and have dirty floors. in addition the bed was very soft the leg on the only table was off the heat couldnt be adjusted and was uncomfortably warm and the bathroom window was broken. the management apologized and made a financial adjustment but the cost was still way more than what it should have been under the conditions we had to tolerate.',not_happy
id48691,' location is near dupont circle close to many resturants.....very nice staff.. one block from ruth chris steakhouse and more like it.. super comfy beds with soft pillows flat screentv and pleasant appointments.. no frig in the room is only negative other than it is a big hotel with a very long walk to your room.. window opens for great fresh air!!!! should be a law in the entire us that a window can open... it is the european standard.',happy
id48692,' we had a fantastic four night stay here a friendly welcome and room available straight away even though we were a little early. it is a beautifully designed hotel that steps straight out onto -th av at times square just steps away from --th street subway and a few more to times sq and --nd. the room itself was a very good size with all the amenities one would expect large flat screen hd tv an extremely comfortable bed and views from our --th floor room down onto broadway. the room was surprisingly quiet considering the location and four good nights sleep were had after pounding the streets of nyc all day. we requested a slightly late check out and this was no problem the staff were always friendly and efficient. i wouldnt hesitate to recommend this hotel for a great stay in new york.',happy
id48693,' i have been staying at the warwick for - to - weeks a year whenever i am in town on business. it is a friendly place located equidistant between central park and time square. it is right across the street from moma and only a few blocks from radio city. the location is perfect for doing business in mid-town and for tourists. the staff at randolph is (the bar-restaurant) are outstanding. it is a fun place to relax after the day and the food is quite good. it can get crowded in the early evening before curtains go up in the many theaters and then again later in the evening after the shows are over. i put value as very good. i am always on an expense account when in nyc but notice sometimes the rooms are quite a bit more expensive. it is nyc though and the room is on par with what you will pay anywhere really. there are more expensive hotels that i dont like nearly as much. at some times of the year the rooms are quite reasonable.',happy
id48694,' we decided to travel down to san fran for - nights the week of thanksgiving. that apparently is the perfect time to go because it was soooo easy to get around. the hotel is service was average. the front desk was super polite but the concierge was so rude. we were trying to find an aquarium that i had gone to as a child and he treated me like one. he said it didnt exist. apparently they were undergoing a major renovation so i went to the scaled down version. it just made me upset that he didnt even try. i had to call --- and get the information. the rooms were spacious and pretty clean. the location could not be beat! right in the middle of everything walking location to anything you could want. i walked every morning to go see the sea lions with a cup of coffee before everything got busier. it was the best!',happy
id48695,' clean and professional. i had a great time in my stay here. the rooms are clean and the staff helpful. it was also very affordable compared to the more high end hotels in the area. it was definitely a good find.',happy
id48696,' good: staff is fabulous: very friendly and helpful. location is in hell is kitchen so there are loads of food options nearby. if you want expensive and crowded food options go to -th ave. if you want cheaper and less crowded options go to -th: the hotel is located between -th and -th. subway stop is about a block away. penn station and madison square garden are two blocks away. times square is about - blocks away. we felt safe walking to and from the hotel. bad: teeny room. we had four people sharing a deluxe room with two double-beds and we had to rotate our body positions just to move around our rooms (you go left ill hop on the bed and you move this way etc.) there is a cabinet that could hold one person is suitcase and clothes but that is it. so we had to pile our suitcases on the floor and on top of the cabinet and keep our clothes inside the suitcases. there is really only enough room for two people. no pool spa or free breakfast. free cookies and newspapers though.',not_happy
id48697,' i have stayed at many lq is but this one is a big disapointment. the area is undesireable cement company behind hotel & one resturant next door i would not enter. have to travel a ways to eat. the lobby is nice but my room have funny stains coming down the lower part of wall. had a king bed & it was not comforable at all. my other - nites at other lq is had king is & were very comforable. bathroom had black mold. the door had a plate on it & a sloppy coat of paint that didnt match the door. it looked like a primer & they forgot to finish the job. other lq is had flat screen tv is but this one had the old tube style. the exterior is lot is fenced in & need code to enter felt like jail. sign of the neighborhood? no need to use key card to enter side doors they dont lock. trash is thrown by side door. was there when we checked in & out. i called this lq from my lq book while i was on road & had no idea what it was like. i wont do that again.',not_happy
id48698,' i stayed at the ace at the recommendation of a friend and after stopping in briefly at the one in portland knew what to expect as far as vibe and feel. our room was small cosy and comfortable with a huge original work of art on the south wall. it bordered wall st on the north side so got plenty of street noise. one of those days featured a parade of dump trucks working the adjacent property but not a huge deal (as we expected city noise at a city hotel) but bleepin bad timing for that day. the ace isnt going to be for everyone; it has the usual conventions but theyre packaged in a unique blend of artistic fortitude and stubborn independence. there is a serenity to the atmosphere and a deliberate attempt to keep things unconventional... conditions that are ideal for some classic hipster sightings. hotel staff are friendly and welcome but the clientele are definitely doing their best to keep to themselves. we saw more dudes dragging themselves around in sullen displays of indifference. ive never seen a breakfast room so full of people trying their best to pretend they were eating alone. if youre booking a room there are options for a shared bathroom or a deluxe with your own biffy. do yourself a favour and ask for a room away from the road. soak up the artwork and the beauty of the differences that the ace provides. and if youre a fan of portlandia google their parody of the deuce hotel ... it is bang on.',happy
id48699,' i so disagree with that other review. we spent - days at the cliffs for thanksgiving and couldnt have been happier. although we didnt have an executive suite we were quite with our room that was right next to the --+ degree pool. the bell desk was my personal gps system as they gave directions to everywhere i went. i traveled with two small children and room service was very accomodating to our needs. we ate dinner one night at the cantina had lunch at the pool side cafe(great fish taco). never got to eat at point in tyme but different pointe of view wow what could i say it was fabulous. maybe the other reviewer hit a bad day (for him) because there were six of us and not one person had a complaint about their meal. we even had the chef come out to the table so we can ask how he made the fabulous reduction that was served with the special filet. with the view and food this place ranks way up there. all together we thought is was a great place and for the price you cant beat it. i will recommed this resort to friends and family.',happy
id48700,' we stayed at the rouge from -- march to - april. from the moment we arrived we felt welcome and nothing was too much trouble. the flight from london had landed early so we got to the rouge well in time for the amazing hosted wine-hour (our favourite part of the day). we enjoyed meeting the staff and other guests (we brits were rather thin on the ground so considered a bit of a novelty!). this was our second visit to washington and we were offered lots of advice on where to go-what to see. our room on the --th floor was spacious and clean. the bed was one of the most comfortable hotel beds weve ever slept in (fantastic after a day-evening pavement pounding). the hotel gets two thumbs up for a great bathroom; the magnifying mirror even had a light! we liked the quirky decor and the red theme was not overwhelming. wed joined kimpton intouch so got the raid the mini bar benefit and free wi-fi. booking through virgin also gained us the free yummy breakfast. most impressed with the fresh fruit and choice of cereals. there was freshly baked bread and great coffee. the location is good just off scott circle. washington is a walking city so expect to do just that. it is only about --mins walk to the centre of georgetown (thoroughly recommended). this was a great choice for us and well certainly look at other kimpton hotels on our next visit to the us.',happy
id48701,' we arrive for our -day stay having just come from our cruise on qm- which had been dissappointing and we were quickly settled in to our room. (we had stayed - night pre cruise but was exhausted from our early start the day before from uk.) we couldnt have chosen better staff helpful easy to get around new york from ---th --thstreet. the room had a big fridge kitchen so if we had wanted to we could have made dinner but we only used it for breakfast. we found a great turkish cafe round the corner spotless and food great. we could have stayed another week there so much to see and do plus we walked off all the extra pounds from the cruise. if you are planning a trip to new york stay at the affinia dumont. excellent! value.',happy
id48702,' this is a case of choosing the hotel more for it is location than for being the best place to stay for the price. that said i cant find much to fault the hotel with for my stay. the room was very clean the bed comfortable the kitchenette a welcome place to throw some things in the refrigerator the lcd tv a nice touch and the free wi-fi useful. breakfast was serviceable in that free-hotel sort of way even despite summer vacation kids always fighting to make their own waffles. the valet crew deserves a tip of the hat for being friendly and efficient. contrary to what some reviews here will tell you the queen room is actually quite large for a hotel room. the problem is that it is really poorly designed. most of the space is eaten up by the large kitchen-living room area leaving the bed to be shoved in a super tight space closer to the bathroom. for a road warrior travelling alone no sweat. if there is more than one person staying in the room i could see the bed placement being a real issue especially say when someone might need to stumble to the bathroom in the middle of the night. all in all this is a clean basic hotel with great service. i wouldnt really mind staying here again. there are however much better options for the same price nearby. later in the week i had to extend my stay in the city but the residence inn was fully booked so i switched hotels and ended up paying the exact same price for a much better hotel.',happy
id48703,' radisson martinque is the place. the staff are very friendly and go out of their way to make you feel special. located close to madison square guardian penn station and macy is. this is a very secure hotel too .so women if you our alone and on business i recommend this hotel. my husband and i attended a concert so it was and easy walk to the garden. the rooms are fresh beds are comfortable. however it is the satff that makes this such a great experience. very helpful and cheerful!.',happy
id48704,' this hotel is in a great location and the room was impressive. the staff was great and actually had a weekly list of cool things happening in boston waiting for me upon check in. the bar and the restaurant are great. i highly recommend this hotel if youre travelling to boston.',happy
id48705,' this was our first hampton inn landed late in san diego -- miles north. great room fantastic breakfast did exactly what it said on the tin. our only problem was getting to it needed better signs from freeway. underground parking a real advantage for tired traveller. will stay again.',happy
id48706,' a friend of mine knows a member of the soho house so we booked our room through him. first the pros: the location is fabulous! right in the heart of the meat packing district the room was very spacious (we stayed in a playpen room on the -th floor) a loft-style room with a wonderful lay out and many amenities including an enormous bathtub in the middle of the room. the cowshed spa products in the room were great. the shower which doubled as a steam room was large with good water pressure. the club upstairs is what i expected in nyc; very posh great for socializing and people watching. we actually stopped in there every night of our three night stay. cons: the bed was so uncomfortable. the staff could not have been more rude. be sure to not use that wonderful bose system they provide (noise violation) and especially remember not to wear heals. of all the places ive ever stayed ive never been told i couldnt wear heals in my room because the vip guest below us was complaining. we were told twice (--pm on thurs and --pm on fri) that we were being too loud due to the vip guest complaints from downstairs and that if we did not correct the problem we would get kicked out. now i love to have music playing but think i am very respectful of others and kept the volume to a normal level so i was shocked when i was told we were being too loud at --pm. the staff deactivated our room keys after our second night and both my friend and i had to ask to have them activated again. my friend was followed to our room by the staff because they didnt believe she was staying there when she came in one morning. as a member of the soho house i am sure you are treated like royalty but as a non-member it is much different. even though i loved the club room and location of the hotel i would never stay here again due to the lack of service and sub-par treatment of the staff. my husband and i loved the hotel gansenvoort across the street.',not_happy
id48707,' the hotel was grand! it was very beautiful and loved the old photos hanging in the hallways. the location is excellent. it is on the subway line from ohare and easy to navigate the city on the trains walking distance to many things. we had two rooms booked one with two doubles and one king. the double room was lovely and very spacious. the king room was tiny and the bathroom had no shelves for toiletries. however it was clean and it suited our needs. the people next door were loud and we could hear every word the group of women said.',happy
id48708,' it is a club quarters. rooms are small but very clean and nice and central. everything at check in and check out is electronic do it your self. this is a great feature and makes life real easy. the customer service reps are very friendly and helpful and will go out of their way to make your stay a good one. just remember that the room does not have everything but there is a lodgers closet with all the accessories.',not_happy
id48709,' my wife and i stayed two nights here during the houston stock show. holy crap! two cars were stolen out of the parking lot three were vandalized and we catch one idiot at -:--am staring on the window of my truck gettting ready to break in!! oh and to top it off the beds are terrible the rooms stink the walls are paper thin so here the snoring of the crack head in the room next to you and the hotel staff is rude! avoid this place like the plague!!!!!!!',not_happy
id48710,' just got back from nyc for the first time. we took our - --- year old and my wife and i. the mave turned out to be great location for getting anywhere in midtown manhattan. madio (sp?) the door man and aneta were the first two people that we met in nyc and they were good to us. they helped us navigate the city to all kinds of good places. the rooms were a little small but from what we here it is typical for the manhattan. but really how much time do you spend in your room? the location was awesome. within walking distance to madison park madison square garden cheap shopping empire state building and all kinds of other good things. i would stay in the mave again.',happy
id48711,' this is a great hotel for access to times square and the theatres as well as great restaurants. the hotel is clean cheery and the staff is very helpful and friendly. the food in the cafe nicole is tasty and plentiful. drinks are a little steep in price but i guess that is one of the prices you pay for great location. would definitely recommend this as rooms are quite large by nyc standards.',happy
id48712,' while the rooms are nice and clean we were expecting a restaurant that was open more than just for dinner. if you want breakfast here you either get something from the display case (a la starbucks) or go out. because of the location there doesnt seem to be anything close by unless you want a -- minute walk on the riverwalk. the front desk staff are not very forthcoming with information; i guess they assume all guests have stayed there previously and dont need much help. a word of caution for those wanting rooms over-looking the riverwalk. there is construction going on (probably for at least the next - months or so) right across the river. the sounds of jackhammers and the beep-beep-beep of equipment backing up could get you up earlier than you wanted.',not_happy
id48713,' just stayed at the hotel ---- for - nights w- spouse and teenage daughter for vacation. the hotel is lovely the staff outstanding and the location perfect for seattle site-seeing. furnishings were very comfortable loved the cool bathtub (fills from the ceiling) bathroom nice size large shower. got very good recommendations from the concierge for restaurants church for easter sunday and ferry service. nice extra touches like water bottles in the car when we left.',happy
id48714,' we found the accommodations to be top notch. the room was spacious as was the bathroom. everything was clean. the personnel was extremely accommodating especially at a busy time like fiesta when the hotel was booked. we got an opportunity to visit with some of the administrative staff of the hotel and they were very welcoming gracious and helpful. we would recommend staying at this hotel when your trip involves a stay on the riverwalk because it could not be at a better location. it is on the riverwalk but far enough away from the touristy restaurants and malls that the noise levels are kept to a minimum. michael heit and andrea marino (aka marie osmond)',happy
id48715,' although the room was cozy and the lady at the front was nice our experience was severely worsened by the housekeeping banging on the door at - in the morning. check out time was noon and we were still asleep. they then proceeded to open the door but luckily we had the top lock on it. dont stay here.',not_happy
id48716,' ive stayed there - times the past couple of years. the property is very clean and well kept from the rooms to parking lot. very friendly and helpful staff. easy to get to from the airport and they offer free airport shuttle.',happy
id48717,' stayed for - nights here on a visit to l.a. we had the presedential suite on the fourth floor with a loft for the bedroom. great room even though next to the lift. satff very friendly and helpful. good choice of restaurants within a ten minute walk at the westfield centre. only complaint was breakfast or shoukld i say the great room as hix call it. though this one ceryainly wasnt great in any sense of the word. effectively it is one of the bedrooms converted to be the breakfast room it was far too small had too many tables and chairs in it and made breakfast an experience you wanted to miss. the service at beakfast was fine as was the food. this needs altering as this is the reason we wouldnt return to the hotel - tables in a room come on.',happy
id48718,' ive stayed at this hotel in the past and although currently under remodelling construction it is very well maintained. rooms were clean and well stocked with extra blankets and pillows. great location - short drive or taxi ride to georgetown or the mall area. my only comment is that the day doorman-porter was very rude. he argued with us about parking arrangements that the night porter had made for us. very unprofessional man...and management needs to address that situation.',happy
id48719,' a great hotel with great service- worth all the money!',happy
id48720,' i loved this hotel. the location couldnt have been more perfect: you truly turn right out of the front door and into the --th st - herald sq subway station with lines b d f m n q & r. i felt safe in the neighborhood and enjoyed walking around herald square. times square broadway and penn station were within a -- minute walk. the room was clean and comfortable. not huge but better than i expected based on some other reviews. not a ton of extra space but there was a bed with two nightstands a nice desk and chair a big tv on chest of drawers a nice-sized bathroom and a small closet. they always had tea or lemonade and often cookies in the lobby. the staff were very nice. the only thing i wish they had was a free breakfast - you had to pay $-- to get their buffet though there were many places for a cheaper breakfast nearby. the business center was really nice as was the free internet - you could choose to use their cord or wireless. id definitely stay here again.',happy
id48721,' the location is perfect. it is a wonderful place for a romantic get away. the servicescape and atmoshere is amazing from the smells to the art work and lighting. service is great and staff is more than helpfull. just a perfect get away spot and i would recommend to everyone.',happy
id48722,' the service was outstanding... yeah! from the valet to the front desk to the restaurant. the room was quiet and comfortable... however the bath tub faucet would not completely shut off so it dripped a little bit... one of the phones did not work.. and the tv service was not working to watch movies etc. the location was perfect! although a few things did not work properly in the room i would return to the westin for future stays... most of my time is spent outside the room therefore these room problems dont bother me..',happy
id48723,' i concur with all the favorable comments but want to add this story. we were there - nights and had two rooms. we left the tip for the entire time the morning we left. it was ok but not extravagant. they called and told me we had left that amount of money in the room. i told them that was the tip for both rooms for our stay. that kind of integrity and attitude typified our experience. hope to stay there again.',happy
id48724,' spent the weekend as a girls weekend-mom is weekend away. plans included relaxing & shopping. unfortunately there was no relaxing to be done at the hotel. it began with our reservation for two queens. when we arrived in the tiny room we had two doubles. there was hardly room to walk around the beds in fact the tv stand didnt even fit at the end of the bed so they have it in the corner. the bathroom was tiny and with four ladies the two sets of towels didnt cut it. we requested more towels and they never came. saturday i wrote a note in english and spanish requesting four sets of towels and left it in the room and that did the trick. we asked the front desk to call a cab and after waiting -- minutes went back inside to confirm that they had called and they forgot. (we were standing right outside their glass window.) the breakfast was only open ---am and there was a line snaking down the hall along with the tiny room bulging with people so we didnt attempt it. upon arrival the shower had hair in it and we had two used cups in the bathroom. the bedding was almost dirty appearing. really dingy and scratchy. old flat pillows. we attempted to use the hot tub and it had a green film on the wall along with about - inches of soapy bubbles. i reported to the front desk and was told that she told maintenance to take care of it a week ago. i do not believe it was sanitary and therefore should not have been open. the hotel in on a highway and does not represent their website is pictures in the slightest manner! enough of my complaining a huge disappointment (at $--- a night).',not_happy
id48725,' the internet connection was awful so if you are planning on getting some work done best go to starbucks. after numerous phone calls to management about my personal property being stolen - no resolution... until i filed a police report. for the price and what they offer you are better off across the street or anywhere else for that matter. in all my travels (business and personal) this has never happended... it is appalling!! shame on you hotel palomar !!! the service at the restaurant was ok but dont ask for jam or jelly for your toast - they ran out ....',not_happy
id48726,' my husband and i stayed at the marriott for one night. great hotel. updated rooms very modern. we ate at two of the restaurants and enjoyed both. pool area was huge. overall it was one of my favorite stays in north carolina. we would definitely recommend it and would stay here again.',happy
id48727,' i couldnt believe that you could get this hotel in san fran for the price with free parking. we stayed last march for three nights and the place was clean comfortable room big enough good tv free internet access and wonderful location for walking lots of places or catching cable cars-bus-trolley! front desk was very helpful. we liked the irish pub-indian restaurant across the street. funky with great food. our room had a balcony looking down over the street and i enjoyed standing out there with coffee in the morning watching the area come alive. i probably would not stay anywhere else next time. this place is such a great value and we are constantly on the go ... i dont need a destination resort. try it ... youll like it! :-)',happy
id48728,' i was incredibly disappointed with the hotel. staff was not friendly. additionally we asked for our room to be cleaned and on arrival back from our wedding the room was not. it was a complete embarressment. valet was rude in the morning when we couldnt find our ticket and just watched us with our bags. when i checked in they had canceled our entire reservation and not the one night requested. it was a complete waste of our money. not worth the stay! the sick part was i was there for my wedding night and no one of staff bothered to say anything! how obvious is it when you are standing there in your dress?! the hotel is cute from the outside but rooms are small and overpriced. you are better off going down the street to another hotel.',not_happy
id48729,' i have stayed in this hotel numerous times and have enjoyed it everytime! the rooms the pool the surrounding are perfect!',happy
id48730,' stayed here july -th night ----. was visiting my brother in san diego and we wanted to stay downtown so we didnt have to drive anywhere after the fireworks show. well the fireworks were a bust (thats a whole other review on a different website im sure). since there was - of us we booked - rooms well in advance. we got to the hotel around -:-- knowing we were early for the -pm check in but thought we would take our chances anyways. the hotel was packed and the queue line to check in was long. we finally got up to the front desk at around -:--. our rooms were not ready and we understood knowing that they were at full capacity that night. the front desk clerk took our phone numbers and said the hotel would call us when our rooms were ready. it was not a problem and we walked to the gas lamp district for dinner. i assumed we would get a call shortly and just head back to the hotel after dinner to go up to our rooms to freshen up before heading down to watch the fireworks bust. we never got a call and after dinner which is now -:-- we called the hotel. they told us one room was ready and by the time we walked back the other two would be ready. so we took the --- mile walk back to the hotel waited in line again to get up front and told our rooms were not ready. it was after -pm by this time and it was a little annoying. if check in time is -pm then all rooms should be ready by -pm. this is a management problem. ive read other reviews with the same issue. plus there were many people at the hotel still waiting for rooms at -:--pm. we called them out on this issue and mary the front desk clerk was so pretty and pleasant i couldnt even get mad. so you would think i would write a bad review after what i just wrote. the hotel took care of us in a big way. they knocked off -- bucks per room comped us a free breakfast which wouldve came to --- bucks and gave us free parking that save us -- bucks per vehicle. the hotel did what it needed to do to make it right and it was much appreciated. our rooms were on the --th floor overlooking the bridge and bay. rooms were newly remodeled and fantastic. the staff was good except for a grouchy bartender at the bar. grounds and lobby are beautiful as well very clean. i probably would not stay here again only because i stay at my brothers when i visit san diego but i would highly recommend this place to anyone traveling to sd. this hotel would have gotten - stars from me if it wasnt for the check in snafu.',happy
id48731,' very clean with friendly staff. no noise problems. tv was old but i didnt go to chicago with friends to watch tv. some minor problems - like hairdryer pulled out from wall but no big deal. good price for a nice clean hotel. bed was very comfy. would go back.',not_happy
id48732,' we chose the renaissance on --th because we are marriott elite members and because its location is perfect; we were extremely during our --day stay. rooms were small but comfortable well equipped and very clean. the reception lady was a bit indifferent when we arrived but the check in was super fast. i had asked for a room on the highest floor possible and they gave us a room on the --th floor which had a great view and less street noise. we even had a welcoming gift and a farewell chocolate box from the manager. thanks steve much appreciated! the staff was very helpful polite and friendly. joey the concierge is a gem! the location is perfect just one block from lines --- which cross all of manhattan down to brooklyn bridge; walking distance from many attractions and central park. we didnt try the opia bar and restaurant but it was always lively and full of people having fun so it must be good. the -st floor reception area and lounge have many quirky design features but the whole area is so dark that it is impossible to read your book or guide anywhere; i guess this is what they call hip and chilled out but to me it looked a bit depressing-that is my only gripe. overall we would definitely stay there again and recommend the hotel to friends.',happy
id48733,' we stayed here to see jim gaffigan at the warfield and we wanted a hotel that was close that allowed dogs and this one was the best pick. the hotel is clean and comfy. the hotel staff were good and the kitchen went out of there way to make stuff for us even though they were out of most of the ingredients. we ended up with some delicious grilled cheeses! the only thing that would make this place perfect is if they had a rooftop grassland for doggies to run around on!',happy
id48734,' we stayed at the sheraton by navy pier the first weekend of november and were very pleased with the accommodations and the service. we were upgraded to club level rooms and stayed in ---- and ---- adjoining. the view from both rooms was spectacular (as you can tell from the picture attached). they also left a plate of cookies and treats in the kids room upon check-in which made us all feel very special. the hotel is central to both navy pier and michigan ave. so we walked trolleyed and cabbed all around the area. we ate the breakfast buffet both mornings and thought it was pretty good. the eggs were a little runny but they happily made a different batch for us at the omelet station. our six year old ate free and our two eleven year olds were $-- (instead of the adult $--) the rooms were clean the concierge & reception staff were both friendly and helpful...we will definitely visit this sheraton again when were in chicago next time.',happy
id48735,' the three of us stayed here for - nts. over the mlk weekend. i found the hotel to be to my standard for a the fairmont brand.the room we ordered had - dbl. beds a -- flat sreen television a desk and a seperate chair with a ottoman. there were - lamps in the room that produced more than enough lighting. the bathroom had both a seperate shower and tub with enough room for --people to get around in at the same time. outside the bathroom was a vanity along with a closet and --robes to use during your stay. our room was next to the elevator shaft which at first was a concern to me but as it turned out it was not a issue the only place you could hear the elevator was when you were in the bathroom. i had very little interaction with the staff except for check-in i found this person to be very pleasant. the hotel is located downtown the area around the hotel which we traveled was clean and i felt safe walikng around after dark. yes there were the usual pan handlers but they are everywhere. just tell them no and keep walking. parking was really the only issue no parking on the premises but there are numerous parking structures on the same block for $-- a day or for $- more they have valet parking. there are dozens of resturants of all types in the area all within a easy walking distance. the convention center tech and art museums are next door or across the street. i will be back in town for the presidents day weekend and if i am able to get this hotel for about the same rate i will be to stay here again.',happy
id48736,' i stayed at the paramount in january for - nights with my girlfriend on a shopping trip from england.. the hotel is very modern and is just off times square so is excellent as a central base for people visiting ny. we didnt eat at the hotel as the choice is vast all around times square.. staff were friendly and the check in was fast.. rooms are on the small side but there is so much to do that it was just a place to sleep.... highly recommend this hotel for people on a short trip to ny',happy
id48737,' i am currently staying at this hotel for a conference. i have stayed in hilton is before but this is the largest by far. i must tell you that this has been a disappointing trip. the check in was fine but it took a while. only two clerks were stationed at the front desk on saturday at five pm. the are at least two large conventions staying here. you might hope that they would prepare for a rush durn prime check in times. next the room. the walk to the room is extremely hot. the hotel is made up of large atriums and it is like a giant green house. when i arrived in the room it was clean as you might expect but it is also hot. i have called guest services three times to request a fan only to be told that i am on the list but they have run out. i guess the small single vents are a problem throughout the hotel rooms. cost while the vist of the room was very resonable that is the only thing. beer soda food and other items are ridiculously over priced. pack an icechest. i will be here until wednesday morning so if guest services reads this can u please bring me a fan... also pack toilet paper the one the hotel provides is made from sandpaper :(.',not_happy
id48738,' i travel to dfw twice per month and this is the first time ive stayed at this hotel. now that i have ill return. it is a much nicer and cheaper stay than the courtyard downtown fort worth. plus the location is great. just across the street from many restaurants shopping (i.e. target marshall is office depot etc.) and only - mins from downtown fort worth.',happy
id48739,' to begin we reserved a king suite with kitchenette and sitting area - months before our trip. on arrival we were given a king size bed in a box. no kitchenette no seating barely any room for our baby is bassinet. there was no walking room. we spoke with management and they were nice about it and apologized but everything was booked so our room couldnt be changed. then our a-c wasnt working they did fix it. then the shower head broke. it was also repaired. the tub wouldnt hold water to give our baby a bath. at nite we could hear all the people partying downstirs in the hot tub and pool. over all just wasnt what we wanted.',not_happy
id48740,' i stayed at the hilton squaw peak for a conference. as an earlier reviewer said the bed is extremely comfortable; however the property itself is a little rundown...missing roof tiles tired carpet that kind of thing. my room was on the fourth floor of one of the main buildings and to get there you ride one elevator--by that i mean there is no service elevator so half the time youre trying to negotiate around giagantic serivce carts or other maintenance equipment. very strange. the part of the hotel i stayed in is very reminiscent of a super - or other cheap motels with outdoor walkways--nothing special and certainly not resort-y. i do not know what the conference planners where thinking when they booked this spot; it is clearly a place for families with little kids and it is minutes from...nowhere. not my thing. i asked that the toilet in my room be fixed: it ran all the time. it was fixed so that it dripped all the time. both were equally annoying and sleep-depriving. my room was very small--european small--and was dark dark dark. the trash cans are inadequate and there is not one at the desk--although again this is not a hotel for business travelers. the conference planners must have been having an off day.',not_happy
id48741,' great anniversary weekend over halloween. checked in early around noon to our executive suite on --th floor. we had --% offand free upgrade via ebay but i checked in online few days prior so at checkin they asked my nameand handed me the keys no hassle thanks to melissa@concierge she arranged for my rose petals i ordered to be in room scatteredalong with their complimentry bottle of wineand chocolate cake and fruit platterwith greetings. i loved refreshing music playing in both rooms via lcd plasma screen very romanticpeaceful and clean suiteand quiet. room service was great although at $ --.-- for - breakfast steaksand a waffle it should have beenand was thanks to i believe her name was nina @ room service. as a select guest i received comp beverage each morning at the time i requested truly enjoyed my stay. this hotel is across streeet from mac storeexpressand talbots to help you pinpoint it on mag mile. also if in no rush catch train from ohare to downtowncost $ -.-- -- minute ride easy! lucked out weather was -- degrees that weekend thanks omni!',happy
id48742,' the staff is exceptionally accommodating -- unlike any place ive seen except at the very highest price point ( which this was not). the facility is not cookie-cutter corporate . some reviewers have complained about the distance between spa wing and main wing -- it is a five minute walk the terrain involves a steep incline -- nothing as hard as steep streets in san francisco but when i wore heels one evening i opted for the complementary hotel van rather than walk. the rooms are spacious clean modern designlinens abundant and soft. staff was uniformly sensationally accommodating. free van service within a --mile radius was unbeatable. restaurant had very good food $-- at breakfast dinner appetizers= $-- entrees =--$ upon arrival the hotel gave me a voucher for a free glass of wine . spa was largely booked-- i did get my eyebrows waxed but otherwise it was entirely booked-- couldnt get mani-pedi or facial-- but recommended a local spa in westwood that was able to take care of me that day. beauty connection on s. barrington pl-- excellent and it had cheaper prices. i used the hotel van to go to and from.. for my stay of several nights i asked for a quiet room and was offered a -nd floor spacious room in the sap wing of the hotel-- it was fine. but on my last night when i had to leave for the airport the next morning at -:--am i noticed that a group of college students had arrived and i inquired about whether they would be staying near me. the answer was yes and so the front desk agreed immediately to move me to another room so that id have a quiet last ( short) night. the way i figured it i was packing up anyway and moving for one night was worth it. the room was actually a suite ( upgrade) in the main building. very comfortable-- same decor and feel very quiet. an excellent hotel and amazing staff. id go again!',happy
id48743,' the staff is excellent starting with the doorman-conceirge to the front desk. this is a small hotel that wants your repeat business. the rooms are large and those facing bush have excellent natural light. for tourists you are on the powell trolley line and two blocks to china town. business travelers are - blocks to the financial district - all downhill!',happy
id48744,' we just returned from a two – night stay at the liasion hotel. we got the hotel for $-- on hotwire.com which is an excellent price for washington. we also saved some money by parking at union station. this was a half-off savings compared to the hotel parking fee. the walk from union station is very doable for most people. the hotel is lovely. the decorations are in a somewhat masculine contemporary style. every surface has a wonderful texture from the walls to the floors to the furniture and bedding. the sheets and duvet were luxurious. i found the mattress comfortable but my partner thought it was a little soft. the staff was gracious and friendly. when we checked in they provided a thorough orientation to the hotel and when we checked out they were solicitous about the quality of our accommodations. everything in the hotel was impeccably clean. i did not see a speck of dust or a crumb anywhere. the bathroom was well-stocked with toiletries which were of high quality. i appreciated the large bottles of shampoo and shower gel in the shower as the small bottles in most hotels are incredibly wasteful. while the bathroom was small the high quality of design made it enjoyable. also there was a coffee bar outside the bathroom which had a dressing mirror. my only suggestion to put the liasion on par with other nice hotels in the area would be to provide a plush bathrobe. we have visited washington every year for several years. we have stayed at many nice hotels. but they have been near the white house or in the dupont circle area. this trip we decided to stay in a different area near the capitol. we thoroughly enjoyed being in this area. the hotel is in very easy walking distance to the art galleries and other museums along the mall. we also enjoyed heading toward eastern market for a delicious brunch. as a result the capitol or convention center areas will be toward the top of the list when we plan future vacations to washington. by the way some reviewers have commented that the hotel is noisy. however in contrast to many other hotels in washington it was very quiet. i heard no noise through the night whatsoever. in the daytime i heard a little bit from the street but this is to be expected in any city. i recommend the liasion hotel thoroughly. i cannot wait to return even if it is not available at a cheap hotwire rate. kudos to the great staff and wonderful designers of this comfortable convenient hotel.',happy
id48745,' we stayed at this residence inn while attending san diego comic con. we actually booked the room a year ago because it is virtually impossible to get a room during this time. check in was a breeze. the lobby was large and they offer coffee and water upon check in which is nice. we booked a - bedroom smaller suite and found it to be a fairly decent size for - adults. the room was newly remodeled and clean. in fact no issues with cleanliness whatsoever. we asked for extra towels every night and housekeeping brought it very quickly. i think the service at this hotel really stands out. they offer a complimentary hot breakfast and its actually what impressed me. it wasnt your typical free breakfast with one or two hot items and a handful of pastries. breakfast here was the real deal. especially closer to the weekend where they have more guests. they have a huge spread. eggs waffles french toast sausage oatmeal fruit breads bagels...you name it they have it. they also have a light dinner served on weeknights. and to be honest its a full dinner if you as me. its an entree with several side dishes salads sodas even beer and wine i believe. with the breakfast and dinners alone-its a great value. id also like to add that their breakfast hours were ------- am. but on the days that the convention was going on they were thoughtful enough to start earlier just to accomodate their guests that were leaving early. this was greatly appreciated by us. a few minor suggestions- -i wish there was more of a vegetarian selection for their light dinners. -i also noticed that many hotels at hotel circle offered shuttles coming to and from the convention center during comic con. this would be a huge bonus if provided. -i was charged an extra night for parking hoping this issue will be handled quickly. other than that it was a really good stay. i would not hesitate to stay here again in fact we are planning to do so next year.',happy
id48746,' this was the first time i stayed at this hotel. i couldnt get a room at the hotel i regularly stayed at in houston and a friend recommended this hotel. i was a little skeptical thinking maybe it would be geared more towards business travelers because of it is location and would lack some of the amenities. but i was very pleasantly surprised by the warm reception i got and the quality of the room. everything was squeaky clean the decor is modern and in good taste. breakfast was great and surprisingly i had one of the best filet mignons in a while in the restaurant in the hotel!!! who would have thought!! overall very good experience.',happy
id48747,' we stayed feb ----- as part of our --th anniversary to san francisco & sonoma. the argonaut was a perfect location for exploring the city and the staff (with - exception) was excellent and very helpful. our room had a view of the ocean & alcatraz was clean spacious and all was as described and as expected. the only problem was on the -st day when i went to check with the concierge (lady; l...) to see what was happening with the local music scene where to go etc. for live music......she reached under her desk tossed a newspaper to me and said to check it out myself. wasnt expecting *that* response!! i went down the next morning and there was someone else there who gave the expected assistance and comments. she asked the right questions gave the right answers tried booking an event (which was unfortunately sold out) and did all this on her own initiative. what a difference from her grumpy colleague!! did manage to find some great acts at the boom boom room & lou is blues so had a great time at those. cable cars are a few steps away the fisherman is wharf strip is right there and the city is easy to navigate. all in all a great time at a great hotel.',happy
id48748,' i travel to seattle often and know the downtown area hotels well. got a great deal thru hotwire; half of there lowest published rate. the good stuff first: everyone i encountered was friendly and profeshional. starwood perferred checkin was super fast and my room was ready early. hotel room was of an asian theme with dark woods; everyting worked funiture in good condition and clean. westin heavenly bed is excellent. hotel location is perfect for the buisness or vacation traveler. indoor swimming pool and not tub are beautiful and modern. a well appointed gym at no additional charge was appreciated. area is that need help: the property hast to be at least -- years old and it shows it. public areas are dark and dated. carpeting furniture and elevators are all over due for replacment. room service was some of the most expensive i ever had. even compared to new york and london not a good value no matter how taisty. the lobby cafe next to the elevators isnt open late enouph for buiness travelers. security is poor. more than once i saw street people entering the elevators up to no good . i would recommend the westin seattle when booked through a discounted travel site. however it is not upto par with other westins-starwood properties in the same class.',happy
id48749,' due to the icelandic volcano erruption and the uk’s airspace closure we ended up staying here for - nights in april ----. my partner teenage stepdaughter and myself were on our way back from costa rica to the uk but got stranded at ny newark airport. there wasn’t much accomodation left by the time we got through to the hotel booking desk at the airport and we ended up booking the pod hotel --- east --st street in ny manhatten. the hotel has no bar or restaurant its like an appartment block with a reception area where the rooms are rented out. apparently this is a cheap and trendy location for young people which want to visit nyc. at usd --- excl. tax a night i did not find the hotel cheap but maybe it was i havent got a clue what similar hotels in the area charge and it probably did not help that we had no choice due to the airspace closure the hotel probably knew this as well. the rooms are tiny and the miniature shower and toilet share a frosted glass door which means when you use the shower the toilet is free to see in and vise versa ! there were - small beds a tv and a sink the size of a small dinner plate in the room but it was clean at least. the rooms reminded me of the cabins of ferries which cross the north sea from the uk to germany-denmark-holland. hmmm…rather weird but when i heard that my stepdaughter was asked by a guest where the showers are i was happy that we at least had a room with a shower inside it. the room also had a roof terrace would have been nice if this was made up to sit outside and watch the sunsets it looked like you werent supposed to walk on it. guess this accomodation suits teenagers and backpackers but the price tag is confusing to say the least. the best about this acommodation is that it is in walking distance to some of the places of interest in nyc. we walked to central park broadway times square -th avenue and lots of other areas around which was fun. there is plenty of shops restaurants bars and café’s around to enjoy.',not_happy
id48750,' i was excited to win this hotel on priceline given it is good reviews. it does live up to the reviews. the hotel is bright clean and modern inside and out. hotel staff was friendly during my minimal interaction with them. our room was large and appeared even more spacious due to the high ceilings and large bathroom. there is a large stand-up glass shower. we had a king room with mini-fridge and microwave. our room looked over franklin street. the only complaint i had was that the room doors slam shut very loudly and can be fairly bothersome if youre nursing a hangover early in the morning. you could loudly hear people talking in the halls. there was also some traffic noise from the street even - floors up. otherwise the hotel was very good. i would highly recommend.',happy
id48751,' my husband and i stayed here for a birthday get away. the hotel is beautiful. the staff was helpful in making reservations for dinner and directions. we had a wonderful - night stay.',happy
id48752,' i booked a room at the laquinta as we intended to stay there after a late night flight into denver at the advanced purchase rate giving the guarantee of a credit card as usual. i also informed the hotel of our flight number and time through the hotel chain reservation system. we arrived in time we got our car and headed to the laquinta. we unloaded our baggages just to find out our room was not available as they sent us to the hampton inn. i was too tired to argue what i needed to do to be sure to have my room more than informing the hotel of my late arrival? and by the way what would have happened if i didnt show up? i suppose my advanced purchase rate would have been charged. the guarantees seems to be too unbalanced in favor of the hotel. im not rating the hotel stay but the overall experience and that was far less than acceptable.',not_happy
id48753,' very nice hotel in the heart of the magnificent mile. room was nice bed was soft as can be. hotel bar was hopping on a wed evening and very trendy. convenient starbucks right in the lobby.',happy
id48754,' top quality service comfortable room good location great amenities - i was very pleased with my two-night stay. i got a good deal - $--- a night - on the internet and felt lucky to have found this place. the staff were courteous and friendly. the two floors under the hotel contain a business centre with internet access and a shopping mall. there is a handy coffee bar in the hotel lobby and i was to eat in the president is sports bar (there is a more expensive restaurant but this was an easier more relaxed choice after a very long day is sight-seeing). no complaints whatsoever. when i arrived my non-smoking room smelt of stale smoke so i asked to be moved - someone was there to move me within two minutes no problem. i would definitely come here again.',happy
id48755,' the location can not be beat (nor can the friendliness of the staff!!!). great time. chicago has been the best part of our vacation in the us.',happy
id48756,' this is a great hampton inn located right smack bang in the middle of beale street which is a hive of activity. countless music bars restaurants etc right on your doorstep we could not recommend this hotel highly enough for a perfect stay in memphis. free breakfast was pretty impressive in room wifi was free also and there is a small but nice pool and hot tub area. parking is expensive given the location ($-- per day) but quite handy in the sense that you just use your room key to enter and exit the garage as much as you please. if travelling to memphis and intending to do the sights and tours etc we see no reason not to stay at this hotel. truly excellent and great vibe too. book it!',happy
id48757,' my wife and i went to nyc for our anniversary and we stayed at the wellington. id read some mixed reviews but decided to give it a try. we werent disappointed for several reasons - - - price - it was very reasonable. we bought a package from priceline that included our flight and hotel and it was very reasonable. - - location - it couldnt have been in a better location. we were two blocks from central park right next to the carnegie hall three or four blocks from times square and a subway (n-q-r) subway stop right outside the lobby. the hotel was dated and not fancy but if youre in new york what the hell are you doing in your room anyway? we were only there for a couple of reasons..........the rest of the time we were exploring. thisa is the perfect location for that without going broke doing it. wed go back in a heartbeat.',happy
id48758,' stayed here for three nights in late july. check-in staff were brusque to the point of being rude but as it was late i chalked this up to it being the night shift. room (double) was tiny with very little space to open a suitcase. however the room and the bathroom were spotlessly clean and the bed was comfortable. sleep was hard to come by due to the loudest and most obnoxious central air conditioning ive experienced! reception staff during the day were just as unhelpful as the night porter. i had to switch my initial reservation of - nights to - nights after the -st night and after an inappropriate joke from the receptionist i was told the hotel staff couldnt help me; id have to email a reservation center. -- hours later - the morning of my proposed departure - i still hadnt heard from anyone and the staff remained clueless. only after i returned home did i receive an email confirming my change of plans. this hotel is clearly well maintained and clean. however the poor staff the inefficiencies and the awful air system made for an overall very poor stay.',happy
id48759,' my boyfriend and i had a very full house with lots of guest and kids so we skipped out to hotel erwin for a night to get some time to ourselves..... it was such a great stay-cation ;)... and watching the sunset from the roof top with a nice cocktail in hand was a wonderful way to unwind from the day! my only complaint was that we were on the very top floor so we could hear people on the roof till late.... other than that it is awesome!',happy
id48760,' the hotel is on time square the view from the -th floor restaurant-lobby is fantastic. i was really looking forward to stay in this hotel after seing the photos online. the reception is very modern and classy there is a gym and - pc you can use to surf the net and print out stuff. unfortunately the room we had was nothing like the rest of the hotel. it was supposed to be a large room with city view but was actually a little old room the city view was blocked by the hotel restaurant is roof. the walls were marked the ironing board was left out the beds were reduce to bare minimum. to make things worse the ise machine was just outside our door and was making a lot of noise. there is no vending machines but there is a mini bar in the room that charges you just for touching thing in it (thanks to the sensors). so although we paid good price for a room in this - star hotel the room was worth about - stars and was nothing like the grand reception. the hotel is in the heart of broadway so very convinient. you dont really hear the noise from the street which was a nice surprise. maybe we were unlucky but that did it for me i would never go back to this hotel or any novotels for that matter.',not_happy
id48761,' located just east of i - -- in down town s. a. this motel is four stories and has covered parking under the freeway. a big deal in the summer! i did not notice freeway noise since i was on the east end. breakfast was hot and adequate selection nothing fancy. entire property was clean and fresh. i will stay here again.',happy
id48762,' my husband and son recently stayed at this hotel. because of location and a recommendation. we booked an upgraded room. apprx. - months prior to trip. the day before their trip i called the hotel personally to let them know they would be arriving late. (they had a late flight) when they got to the hotel they were told their room had been given up and they now were in a room on the ground floor. i dont know if the room on higher floor were any better. but this room smelled of disinfectant. they checked the beds and the sheets appeared to be clean. but the mattress was stained and soiled. because of the time they decided to tuff it out. they did not take there clothes out of the suitcases. they also slept in their clothes.and the next morning they checked out. the employee at the front desk did not seem surprised.and did not charge them for the other days we had booked. i found them another hotel in the meantime. and while looking for another and sharing the story. the other hotels didnt seem surprised. my son was in town for a competition. so a lot of hotels were already full. so finding another was not an easy task. but i finally did. i highly urge this hotel to put a little a little effort into the quality of their establishment. will we ever stay there again. no',not_happy
id48763,' my friend and i recently stayed at the dolphin motel for five days. it was a great experience. the owners - managers were helpful friendly and always willing to offer good advice on local activities attractions and restaurants. the rooms although a bit on the small side were clean and well maintained. this motel is located very close to shelter island and the fishing fleet. point loma ocean beach and downtown san diego are easy access from this motel. if you like to walk or bike there is plenty of area close to the dolphin. would definitely recommend this motel and i would stay again in the future.',happy
id48764,' the hotel is situated two blocks from grand central station and just one block from the airport express. i got a standard room which was quite big for nyc. the king size bed was comfortable and the room was equipped with an old crt television (not flatscreen as they state on there website but good reception and lots of channels) coffemaker microwave and refrigerator. wireless internet which worked quite well during my stay. in room safebox with space for my laptop ironing board but no trouser press. the room was kind of worn down and especially the carpet was quite disgusting. when i arrived there was bread crumbs on the floor which was not removed during my stay. i do not think that there was must vacuuming in my room. furthermore the carpet was nailed to the floor in front of the bathroom but the nails was not hammered all the way down which i discovered by walking over them barefooted. the bathroom was quite big but needed renovation e.g. a cracked sink. i stayed on the -th floor and it was very quite. there are two elevators of which one is going to the basement and also functions as the staff elevator. there is a coin operated washing machine in the basement but i gave up on using it. it seemed that it was also used by the staff for washing hotel towels. in general the staff was friendly and helpfull and overall i was contempt with my stay and would consider staying there again but next time with a nice pair of slippers.',not_happy
id48765,' i thought the hotel was pricey (£--- per room per night) but so is the rest of new york. the ink-- is stylish and our room was very comfortable (especially the bed) with lots of cupboard-drawer space a high ceiliing and a nice view towards times square a -- minute walk away. the double glazing wasnt very effective and night time traffic noise from the busy road in front as well as late night revelry hindered a peaceful sleep.the room was lacking in light for my taste as was the reception area perhaps they were saving on electricity. and the bathroom lacked a bath. the staff were obliging courteous and welcoming while a surprise bonus was the free wine hour from - to - every evening. the wine was of excellent quality yet few seemed to take advantage of the offer. i recommend that any guest should go and see the view of the city at night from the bar on the --th floor. it was truly breathtaking.',happy
id48766,' i have stayed in a number of washington hotels including the old madison the jefferson fairfax mayflower and so on. i rate the st. gregory at the top of the list. the room decor may be understated but nothing else about the gregory is less than first-rate. the rooms provide all the amenities one could ask for and all worked. the bathrooms would do credit to any hotel provided the guest is wish is to use the bathroom for bathing etc. and not as a venue for a business conference tv seance or social gathering. the staff competes with claridge is in london in attentiveness helpfulness promptness and courtesy. on the basis of a bloody mary and a margarita the bar serves drinks that are better than --.-% of those i have been served at huge prices in great and famous spots around the world. we were there for a georgetown graduation and the location seemed excellent. an easy walk to the phillips collection for example. on future washington visits i wouldnt consider staying anywhere else. this is one of the great hotel values i know.',happy
id48767,' i should clarify something. i never actually got to stay in this hotel. i did however make a last-minute reservation to stay here after last-minute circumstances left me stranded in washington dc without any accommodation. i was desperate and through my booking agency was able to make a reservation here when i arrived there late at night however the desk clerk kept insisting that he had no record of my reservation and that i couldnt stay here because the hotel was full. i kept insisting i had booked a room there and finally the other desk clerk said that my reservation had just come through but that she couldnt understand how i had made a reservation because all the rooms were booked out. so i was left late at night in an unsafe neighborhood in washington with no room and no reservation and nowhere to go and due to my heavy load of baggage it was difficult for me to be able to move around and get a taxi easily. i wanted to sleep in the lobby of the hotel but the hotel clerk told me instead to try and book a room in the hotel nearby. the hotel he recommended was somewhere i wouldnt recommend to anyone. it was a cheap motel with prostitutes pimps and shady looking people roaming around everywhere. it was one of the most frightening nights of my life and due to some of the experiences i had there i seriously wondered whether i would get out alive i dont really fault the hotel for the mix-up with the reservation -these things happen. but the reality is that this hotel has a distinctly unsafe feel about it -there are prostitutes and dubious characters hanging around it seems to be in an unsafe part of town and despite its name it is not particularly near union station at all. i had a frightening experience in this part of town as a result of what happened at this hotel and i wont ever go back',not_happy
id48768,' i stayed at the doubletree while in houston for business in march. i usually never write reviews but i feel its necessary to share my experience with this hotel. the first night i stayed in my room i discovered bed bugs in the bed. i called the front desk to switch rooms which took over an hour and was finally given a room only three doors down from my original room. they were apologetic and had an exterminator come out the next day but i never received a discount or refund of any kind because they would not admit that they actually have bed bugs. i still have bites on my legs and feet and am terrified i have brought them back home with me. do not stay here!',not_happy
id48769,' this was a lovely hotel! on-site restaurants were very good and service was lovely. we brought our --year old whose favorite part was exploring the enormous -nd floor (mainly ballrooms) and eating a starbucks breakfast in front of the awesome fire place. my husband and i look forward to returning on our own and enjoying the ambiance in the beautiful bar area with a glass of wine! only complaint was the loud hallway noise late at night as folks returned from restaurants bars etc.',happy
id48770,' we stayed in affinia gardens in march ---- and had a very pleasant stay. the room was really fantastic. we took a room with two double beds and we really had plenty of space. the fully equiped kitchen is great everything you need is there even a little dishwasher. the room was spotless clean and we had a great service every day from the cleaning woman. the staff at the front desk was friendly and helpfull the entrance is small but nice and you can help yourself to coffee and tea. there is as well a fitness room. the location is good maybe a little bit more far out from main attractions but very close anyway to shops and restaurants. the room is very quiet in the night which gave us our much needed sleep after exhausting days! we would stay there again for sure.',happy
id48771,' i used tripadvisor reviews to help chose this hotel for our stay in new york and was very pleased with the choice. the hotel is very comfortable with everything you need for a great stay. the rooms were very modern with comfy beds good coffee makers and marble bathrooms. the decor is modern and pleasant. we enjoyed a couple of early morning swims in the pool. when full of children (saturday afternoon) the pool was bit less enjoyable as it is really quite small. once wed worked out how to navigate the subway we found the hotel is location was excellent. it is easy to get to several subway lines including the express which took us to bloomingdales in only minutes. we only ate a couple of times at the hotel. breakfast was much better and cheaper at the nearby stage door deli. we had a very enjoyable dinner at the hotel restaurant but it was comparatively expensive. the hotel staff were very helpful from the concierge who recommended a great restaurant one night and helped with directions and queries to the front desk who helped me check in on line for our return flight. i would happily return to this hotel.',happy
id48772,' not a good location at night! rooms to small!! to expensive for what you get!!!',happy
id48773,' on the last day of my stay for a convention housekeeping took items out of my room. please beware of your items if you decide to stay here. because i certainly wouldnt want anyone to experience what i did during my stay. i will not recommend this hotel.',not_happy
id48774,' my wife and i were meeting up with a couple of very standing friends. they came from australia and we came from england. lots of our friends who had visited san francisco before suggested nice hotels but we settled on the fairmont for no particular reason. when we arrived it was just such a lovely experience the lobby is a good size and old fashioned enough to be opulent. our friends arrived from australia at --am not a good time as the hotel would not allow them to enter their room until -pm a real minus point for anyone travelling long distances and needing a rest and something the hotel should address it is very off putting to be so tired and denied a room for - hours! other than that the hotel is a great experience. the rooms are well furnished with all the amenities you could need and the breakfast dining on a par with anywhere else i have stayed in around the world at this price. we did not eat our evening meal there so i cannot comment but one place to dine in san francisco and must not be missed under any circumstances is gary danco is but book weeks before your trip as it is fully booked every night without fail in fact book there for every evening the menu is so comprehensive it would take a month to try everything. back to the fairmont. situated at the top of nob hill and with cablecar access right outside the door going to union square or fishermans wharf or golden gate park it is positioning is perfect. just one thing to try during the day hire a bicycle and cross the golden gate bridge carry on to sausalito and catch the ferry back to fishermans wharf but put on sun block on your face as the wind even a gentle breeze can give you a very red face in the morning. next day try the natural history museum in the g g park between the museum and walking in the park that could be a - dayser but go there on a trolley bus it stops right outside gate -. union square shopping is great (if you like shopping) and chinatown is another experience. lombard street has to be walked down just to say you have done it and walk back to the hotel sometimes just to work up an apetite for afternoon tea and a shower before taking the cablecar to gary danko. you can tell my trip to the fairmont was such a joy the bed was out of this world too mind you i would have been dissappointed if it wasnt!',happy
id48775,' stayed at this motel in january ---- and found it to meet all my needs. it was a good connection convenient to the highway. the room was at a very reasonable rate cheaper than other budget properties in the area. i had no problems with people hanging out in the parking lot we asked about the no guests after a certain time period they told us that was to prevent younger crowds from having parties and is common at motel -s to have a sign like that. are room was cleaned daily and had all needed items the hotel front desk was able to get us extra towels when we requested without a hassle. all in all it was one of the nicer motel - is i have stayed at. i would suggest this hotel for anybody traveling in phoenix and needs a cheaper place to stay.',happy
id48776,' this was a really nice hotel. stayed her for a conference. wishw i had stay herw for the entire trip. very clean lots of amenities and great staff. the pool and gym were great. only draw back was on the north tower you face the train and trolley tracks and you can hear them all night. i had friends who stayed in the south tower and they didnt hear a thing. a good place to staff and the room rate wasnt too pricey.',happy
id48777,' we have just returned from spending - nights at the westin ny. this trip was a surprise for my wife to celebrate our --th wedding anniversary. i had read many reviews of the westin and despite reading some that were not too flattering i decided to book a deluxe room. communications with westin were good and i received a standard email prior to our departure confirming the booking and asking if there was anything else we wanted. i replied and let them know the reason for the visit asking them for the highest available floor and requesting late check out on our departure date. i was surprised to receive a reply from the executive assistant to the hotel manager and even more surprised that the staff at the check in had been made aware of it. my wife and i were delighted to discover that not only had we been allocated a room on the --th (top) floor but had also been upgraded to a deluxe corner room with absolutely stunning views on two sides. our days in new york were exhausting on busses boats and miles of walking but the great thing was to be able to return to the tranquillity of our hotel room. the heavenly bed was just that. the shower was brilliant the decor was smart modern and very clean. it was all very comfortable with every amenity. we took several breakfasts in our room and the service was impeccable. all the staff we encountered either on the telephone or in person were helpful courteous and clearly anxious to please. we could not fault this hotel from the speedy check in to the express check out - they did us proud. any criticism? well just a small one. we would have to agree with other reviewers that the toilet flush is noisy! nevertheless we would recommend the westin at times square to everybody.',happy
id48778,' i am disgusted with this place. the hotel admits that it has a security video of a professional thief stealing my bag off its bellhop’s luggage cart but it will not compensate me. the wonderful consumer advocate chris elliott investigated and confirmed my version of the incident and you can read his blog about it at his website [--] for all the details. now i am just getting the word out to everyone else. so the short version of events is that back in august the bellhop unloaded my things from the rental car onto a cart whisked it away and as it turns out parked it in the lobby. when the luggage came to the room later my backpack (including eyeglasses and medicine) was missing. only after i yelled at the people at the front desk did the hotel review its security tapes and sure enough a week after we left it confirmed that a man is seen on the tape stealing my bag. the hotel said he looked like a professional but the hotel never even bothered to call the police. meanwhile the hotel’s insurance company denied coverage because the bellhop was so stupid as to leave the bag unattended in the lobby a public space. the only correct response from the hotel should have been “we are so sorry. how can we fix this?” nope. instead a month after the incident i was told that the clerk behind the counter says she offered to move my luggage to a more secure location. that is total nonsense. why would i possibly refuse such an offer if it ever had been made? the same clerk also said she tried to call my husband on his cell while he was returning the rental car. of course there is no cell record of this because she never actually did that. so the director of rooms refunded the first night of our hotel stay when we checked out because the hotel had given me the runaround and treated me so poorly while i was there. the manager later refunded our second night while specifically denying the hotel was responsible. how could it not be?! and the refund covers only half the value of the bag. really really awful hotel.',not_happy
id48779,' stayed at the villa florence during an overnight business trip. the hotel is located just off of union square at the heart of downtown san francisco. this means walking distance from most business locations and great public transportation accessibility. while it has a small street facing presence it is not a small hotel with - floors. it is also an old hotel with two small elevators and meandering corridors. i stayed on the -th floor in a small queen bed room. like most hotels in the city rooms are not huge but still on the bearable side of small. the room did have a spacious walk-in closet so you can tuck your luggage away. the bathroom was small but usable with a shower stall and a small sink. the bed was comfortable and the room was very quiet especially knowing its central location. there is a window-style a-c with thermostat but no modern digital thermostat. i did not need to use it. wifi was free and fast. the tv was a flat screen unit and had easily accessible external ports. there was also a usable work desk and an iphone docking clock. the room was very clean with bed sheets feeling fresh and crisp. the reception staff was extremely friendly and keen to help. the lobby area includes a small coffee shop a locally-respected italian restaurant and two computers where you can print your boarding pass. practical touches all around. the one shortcoming of the hotel was the shower. water flow was weak and the water not very warm. it was early morning (before - am) so there was no reason or blame on many concurrently showering guests. all in all the villa florence was more than a great value. clean rooms at decent prices at the heart of san francisco are an achievement. definitely recommended.',happy
id48780,' very close to the airport and they provide a free shuttle transportation to the airport and also to the t train. it is a standard marriott property (and i mean that in a good way). i like the fact that you can expect great things from them and they deliver. very nice stay wish i had more time in boston.',happy
id48781,' we were in san diego for some fun and relaxation and the seven seas was just the place the staff at the hotel was great! the front desk were helpful and imformative. the staff in the cafe were fun and friendly. we hung out at the pool used the jacuzzi and took advantage of the fitness room. the hotel also has a great shuttle service. we were able to take advantage of it and use to go to old town and the harbor. all in all for the price we paid it was well worth it and well be back.',happy
id48782,' spent a lovely night at the parker house. the staff was very friendly and classic bostonian. our room had a magnificent view of north church tower bunker hill monument and the custom house clock. very comfortable bed. short walk to the theater district north end and downtown crossing. the only downside was that the hotel was very busy and so we could not check in until after - oclock. also we had been looking forward to a piece of the famous boston cream pie after our night at the theater and they had run out although the waitress said it was the first time in six years. we got some to take with us the next day and it was yummy. minor issues both of course. i would definitely stay recommend it to anyone looking for a classic hotel in boston in a great location',happy
id48783,' four nights here in october ----. an excellent location just off the mag mile --- yards from the red line and within reasonable walking distance of downtown attractions. this is not a luxury hotel but is very competitively priced for its standard and location. contrary to one reviewer is opinion i found the cleanliness and maid service to be of the highest order. staff were polite and all requests were accommodated promptly. i will if possible stay at this hotel on my next visit to chicago.',happy
id48784,' hotel staff were very nice and courteous. the internet was very fast even tho the hotel was ---% booked because of a few conferences in town. the beds and linen were crisp and clean. the area surrounding the hotel had many quality places to eat. the parking lot had tons of space left even when booked at ---%. overall a great affordable hotel. plus it has a nice pool. and merely minutes from fort bliss.',happy
id48785,' we visited boston for a wedding and stayed at this hotel for a few days. we needed some business services urgently when we first arrived and the personnel at the desk went out of their way to help us. the building itself is older but clean. rooms were comfortable. we enjoyed being able to walk everywhere in the downtown area. i would not hesitate to stay here again. there is a fitness center with a pool attached to the hotel we did not have time to use either.',happy
id48786,' management was rude and scandalous. hotel was nasty. shouldve charged by the hour... charged credit card for room even though it was fully paid for thru hotels.com! manager became abusive and yelled at me when i tried to explain that my room was already paid for and showed my receipt as proof. they refused to refund the money they stole. whatever you do - stay somewhere else!!!',not_happy
id48787,' the hotel is a bit run down. there are not enough elevators so be prepared to wait. dont expect an upgrade unless you are a starwood platinum vip. since we are gold vips they allowed -- noon check in (and the room was ready when we got there) and late check out at -pm. that was what made us choose this hotel and it was worth it for that reason alone. it didnt hurt that we used points to stay for free either. the location is very convenient ... about an equal walk to either central park or times square.',not_happy
id48788,' we stayed in boston for - days for a conference at the wyatt convention center which was conveniently just a few blocks away. the hotel is located downtown with plenty of restaurants within walking distance in fact so many it is hard to decide where to eat. there are some historical sites within walking distance i highly recommend visiting the boston commons area it a beautiful park. the hotel itself was clean the staff were extremely polite and helpful and for the price you couldnt beat the all around experience. i dont recommend renting a car if you plan to stay in the city overnight parking is very expensive and you can get everywhere by subway for $- or grab a cab quite easily.',happy
id48789,' we just returned from a seven night vacation at hyatt wild oak ranch. we had a wonderful time - exactly what we would expect at a hyatt vacation club. the grounds are beautiful and very well kept. there is a great pool area that includes two waterslides three hot tubs and a lazy river. a playground is also available. we also took advantage of one of several fire pits located at the resort. with a phone call it was lit and ready for our smores. the rooms are nicely decorated and very well supplied for a vacation unit. we had a two bedroom two bathroom lock-off unit which was more than enough space for our family - two adults and three children. the kitchen although small is well equipped to make breakfasts snacks lunches etc. there are also grills available outside; simply call down to registration and they will have it lit. who plans on making gourmet meals during their family vacation? the resort offers a well managed children is camp as well as lots of organized crafts and activities. there is a great restaurant on sight - it serves lunch and dinner as well as drinks throughout the day. we found everyone on staff to be courteous and helpful. by the end of the week many of them knew our family and children by name. they were very personable. our entire family would highly recommend this resort to anyone looking to vacation in the san antonio area.',happy
id48790,' just returned from a - night stay at the four points times square. what a wonderful place to stay! the hotel staff are so nice and helpful- always smiling ready to help with directions even saying welcome back when you return after exploring the city. the rooms are comfortable although small from what im used to in the midwest but standard size for new york. we were given a room on the --th floor which put us far away from the street noise. our view however was not impressive- looking out over a roof of a building and at construction across the street. the beds are so comfortable as are the pillows. the hotel gives bottles of water daily as well as coffee in the room. my only complaint would have to be the size of the bathroom- more the configuration. there is no counter space which is a problem for - women sharing the bathroom! the hotel is right across the street from the port authority bus station which is helpful if you want to take the express bus back to newark airport. there are subway stations conveniently located near the hotel. the ace line is right there and the nqr line is on the next block. you are about - blocks off of times square. food in the hotel is very good and they offer huge portions. there is a small bar in the lobby although we didnt go there. they also have - computers in the lobby offering free internet and printing (great for printing off boarding passes). i would definitely stay here again! ask for alex- he will help with anything!! my phone charger didnt work for some reason and he even charged my phone for me. you wont go wrong staying here!!',happy
id48791,' my son and i had completed finals and decided a get-a-way to seattle would be what the weary brain needed. wow ~ by staying at the maxwell our bodies minds and spirits were pleasantly revitalized. the location at the base of queen anne hill is a must with kerry park for the most outstanding view and the convenience of the met market and qfc just around the corner for late night snacks or early morning treats. upon check-in until check-out you shall be treated like a welcome guest complete with superior service. the staff is superb!! the decor is tremendous! the pool area is delightfully cherry and warm. i started each morning therein. the temp is perfect. the complimentary newspaper in the mornings is heavenly as you sit alongside the fireplace in the uber sized lobby complete with freshly brewed tea. oh and let me not forget the super pretty cupcakes that greet visitors throughout the day in the lobby. a nice touch maxwell. so now that i am almost ready to move in...you may question the perfection factor. ok - herewith a few comments erring of the side of human-ness. i would like to see additional swing towel bars in the bathrooms to dry towels - therefore saving water and energy costs. perhaps a hot-tub? also - i would like to see additional comforters - and down alternative pillows. otherwise i am moving in.... thank you maxwell for a superb time. we loved staying with you.',happy
id48792,' i was recently in los angeles on business and stayed at the sheraton gateway near lax. the hotel was clean comfortable well appointed and welcoming. we utilized their meeting facilities and found everything was in good order well prepared and ready to go when we were. the rooms were comfortable quiet (nice since lax is right down the street) and clean.',happy
id48793,' this hotel is clean efficient and convenient for dulles airport. that is all it is - an overnight stay after a log flight from the uk. the breakfast was poor there is no restaurant or dining room there or anywhere withing walking distance. the so called complementary shuttle service is virtualy non existant as there is no regular pick up as other nearby hotels have. of course they dont tell you that when your book. we wasted nearly two hours after a long flight and eventualy as there are no phones at the designated pick up point another carrier kindly telephoned them and even then they did not stop at the designated stop. it was more by good luck that we arrived at the hotel at all. all they could say was that they had changed the service to a telephone request only. pity the management didnt bother to tell it is customers.',not_happy
id48794,' my husband and i love to stay at the jw marriott for a little getaway. even though we live less than - miles from the hotel it often feels like we are a thousand miles away. the staff is always so gracious and helpful when we check in. we enjoy the opportunity to sit in front of the firepit and enjoy a glass of wine before we head out to dinner. the rooms are beautifully appointed and the bed is so comfortable i want to order one for my home. we always enjoy a wonderful breakfast the next morning at second home before we head back to our home. truely is my favorite and most relaxing getaway.',happy
id48795,' we have stayed at this hotel twice in the past couple of years with our most recent visit being in may ----. we found this hotel to be in a very good location. there is a pharmacy-store right on the corner which was very convenient for getting any forgotten items from home and also for snacks-drinks to bring back to the room. the hotel is also close to a metro station as well as some restaurants. we found the hotel to be very clean which is the most important thing to me when i travel. the staff in our experience was very friendly and very accommodating. when we asked for directions they were to take the time to tell us how to get to our desired destination and they also told us the best way to get there (taxi metro walk etc). they (esp the concierge) were during both our stays at this location very kind to our children. they were friendly and made our kids feel welcome there. each day the hotel sets out lemonade and cookies in the lobby. that was a nice treat. i would say the only real complaint i do have about this place is the cost to park there. it cost a small fortune to park in their parking lot and quite frankly i think parking should always be free in a hotel especially a hotel that isnt cheap for an overnight stay to begin with. so if you plan to stay at this hotel be aware that there are substantial parking fees per night. in general we had a nice stay here during both of our trips to dc and i would stay here again in the future.',happy
id48796,' the hotel was --- blocks from dc mall area but very walkable. the nightly managers reception was really open bar and snacks. breakfast was typical buffet foods or an option for custom made eggs-omlets-pancakes which were very very good. the hotel did not have free internet but did have several (-) free computer kiosks that made it very easy to use the internet print boarding passes or websites and openely accessible to all guests- great idea. beautiful hotel and restaurant area. very friendly staff. was very pleased for - adults. note- cant someone please buy better pull out sofas? suites hotels typically have people in the living room and they could invest in better sleeper couches. hint- make a name for yourselves like the heavenly bed people!!!!!',happy
id48797,' i had read some bad reviews about this hotel and was slightly concerned but not enough to cancel my reservations. thank god i didnt! the staff was amazing!!! everyone was so nice and helpful especially the restaraunt staff. they couldnt have been kinder. our room was clean and the bed comfortable. also we had come to san antonio to take our granddaughter to seaworld and natural bridge wildlife ranch. this hotel is location made it super easy to get to both places and return back to the hotel. there are also several decent restaraunts around the hotel if you dont want eat at the hotel. the only two suggestions i have are the room didnt stay really cool at night and the food at dinner is way too fancy. other than that we had a grand time and will definitely look at the doubletree again when we come back through.',happy
id48798,' i thought this was a nice venue for what the monster party was all about. did not actually stay there but there seemed to be plenty of room for all of the functions!',not_happy
id48799,' we stayed two nights over labor day weekend. i found the location decent not the best or worst. short walks to chinatown and union square. we upgraded to a petite suite. worth the money. fireplace private deck etc. i realize it is old but musty smells can be eliminated. the staff was friendly with the exception of the asian breakfast lady. she was quite grumpy on both days. the breakfast was nothing to write home about. the -nd day the hot food was out for twenty minutes and a shortage of clean forks. maybe it wqas the holiday weekend. kevin at the white swan (the sister property next door) was very helpful. he helped me select a nearby italian eatery in the andrews hotel called fino....i highly reccommend! overall lower your expectations.... i too took tripadvisor guidance as i usually do...but the reviews were more generous than accurate. i would stay here again....but also consider other properties. anther positive was wifi included in your rate.',not_happy
id48800,' we stayed at the doubletree guest suites in late feb ----. from the moment we arrived to the day of departure - days later it felt like home. we travelled with our - yr old daughter and the suite was more than enough space for us and all of our shopping. when we returned to our room from dinner on the first night sitting on the coffee table was a little new york taxi made out of cake with fresh blueberries and strawberries surroun ding it. our daughter was over the moon. little touches like that made our stay at the doubletree a delight. the housekeeping staff were wonderful and our housekeeper maria wrote little thank you notes for our tipping during our stay.it just made the whole experience personal and wlecoming. the beds were the best beds we have ever slept on and not once did we hear any traffic from the --th floor where we were staying. locaion wise you couldnt get any better in times square. the hotel is situated only a few doors up from the times square information centre and there are so many eateries-resturants around the hotel you will never go hungry. the subway is right next to the hotel and we felt safe at all times. the guys down stairs always had a welcoming smile and were very helpful particularly when they organised a bigger car for us to fit all our luggage (from shopping )to go to jfk airport. the only downside which is not the hotels fault was that we missed out on - nights accommodation as the day we were due to arrive in new york a snow storm cancelled all planes into jfk. we would have loved to have experienced the hotel and new york for one more night. the upside to the snow storm was that new york was absolutely magical especially central park and bryant park. do yourself a favour - next time you visit new york stay at the doubletree guest suites you will love it!!',happy
id48801,' a blast from the past the barclay was an absolute bargain. having secured tickets to the book of mormon we traveled from atlanta to new york for just one day. since we used miled on american we were able to book the hotel through them. interestingly enough they use travelocity for their hotels but you get to see who you are booking with. ours was a pre-paid deal. $--- for one night in a deluxe room. the lobby is regal and grand in the way that only older hotels can be. beautiful marble mohogany antique furniture. makes you just say aaahhh. we arrived at noon and they were more than to check us in and let us in the room. the room looks exactly like it did in the pictures on the website. the beds have featherbed toppers on them which makes the bed super-high and very cushy. although i prefer to sleep on a plank i had no trouble drifting off to dreamland. i slept like a log. also the hotel although being full was quiet. no traffic noise no neighbor noise no elevator noise. just quiet. the cable is extensive and not just with news and sports they have expanded cable so you can watch law and order if you just want to relax with something familiar. the blow dryer in the bathroom didnt work a call to housekeeping brought one in about - minute! seriously. the coffee maker is a keurig and they provide - pods of decaf and - pods of regular. i brought filters and grounds so had i known i would have just used what they had. the coffee package provided was in a cute cardboard box so i dont know if they have powdered creamer or real cream. i brought some mini-moos and used them. the mini-bar was stocked with the usual assortment of outrageously expensive crap. speaking of outrageously expensive the room service menu. i mean...really? $-- for breakfast $-.-- per person delivery fee and --% service charge. uh when they think up these prices do they blush??? get some pastries while youre out magnolia bakery or any of the little shops you see in your travels through the city. the closet was a walk in with padded hangers slippers and lots and lots of plastic laundry bags. two suitcase holders. just...wow! a-c was controlled with a thermostat and we were able to keep the room cool and comfortable even in a record breaking heat wave. because this is an older hotel the bath is not palacial but it is very usable. there is a pedestal sink but plenty of shelving to store your toiletries on. the shower has very strong water pressure. there are amenities aplenty. body wash shampoo shower-cap sewing kit shoe buffer stuff i havent seen in years! the tub is rather deep my husband enjoyed a nice soak after walking to times square and back. the staff is great offering good suggestions for dining in the area (the national). the doormen were friendly and helpful in getting cabs. everyone was super eager to do whatever it was that needed to be done to make our stay enjoyable. honestly we paid $--- for one night for a luxurious hotel in new york in a great location with a terrific staff. what more could you ask for?',happy
id48802,' everyone on property was very friendly and helpful. we had a blast here on our first ever visit. we used the tennis courts a couple time rented bikes and had dinner with friends next to a fire pit. we would love to return. we had adjoining rooms which was great for my wife and i and our - kids.',happy
id48803,' booked hotel on price line. parking is $-- per day. after the first day we park at the world trade centre next door these a bridge link to it only $-.-- per day as long as you park less than -- hours. not a good base if you are in holiday we spent most of our - days driving to beach areas. if you are looking at this hotel for a holiday do not book it cheep for a reason. pay the extra and staff near a beach. hope my comment help',not_happy
id48804,' for the price one wouldve expected better. but this regular chain hotel does not stand out in any way except for cleanliness and location.',not_happy
id48805,' this hotel is no-frills and functional but i wouldnt dream of calling it luxury. check in was miserable. there was a problem with our hotel block so each person had to get the bride and groom is confirmation. we sat down to wait. when confirmed no one came to tell us. after -- minutes we walked back to the front desk. theyd forgotten. computers downstairs with no printers. the hallways are the worst shade of brown top to bottom (dark and scary was frequently heard) and could use a good cleaning. the rooms are functional cozy and cheaply furnished. there is an office chair (an ugly sheepskin thrown on top probably designed to be hipster) with your typical folding college dorm lamp. no art on the walls no alarm clock. the carpet was cheapest available reminiscent of a day care. a ledge (modern perhaps) instead of any drawers to put stuff. the bathroom is old. again it doesnt have the granite or tile that is typical in hotels. instead the toilet is the gas station standard that has the bar you kick to flush and the tub-shower is builder grade. no breakfast no happy hour specials at the bar. youd do better at a hilton but if you get a great deal it is a perfectly acceptable place. probably -.- stars would be better as the bellmen were very friendly and always had cabs ready. location is just a few blocks from the red line but not walking distance to anything. on saturday night the bar downstairs was packed so great place to party.',not_happy
id48806,' my wife two kids and my mother-in-law stayed in a suite at this hotel. check in was a breeze no need to wait in a long line or anything like that. the room was excellent for the price compared to the normal puny-sized rooms of new york. there were - separate rooms one with a king bed and one with a sofa bed. the sofa bed was a queen bed so it was big enough to fit two people but for our convenience they brought in an extra roll-in bed for us. one of the best things about this hotel was that its room service almost immediately brought you whatever you wanted. for example i asked for more towels and shampoo before i showered and they delivered them in less than two minutes. the breakfast was rather simple but the quality was still good. sometimes it got so crowded that you had to wait in a line to get in. the breakwast was also light hence the name continental breakfast with a wide variety of pastries breads yogurts etc. the hotel is location was very good right next to the waldorf astoria and a short walk to saks fifth avenue. one negative of this hotel was that the dining portion of the room service was not ---- and it was only indian food. the staff was also extremely kind and welcoming. the concierge performed magic tricks for my - year old son and gave him chocolates which brightened up his trip a bit. overall this hotel was a successful pick and i would recommend it to both people and families who are looking for quality not necessarily luxury.',happy
id48807,' we wanted a quiet bed and a place to shower.... and got neither. we go to check in and the lady says i could think of better places to stay than... uh denver. we should have known then that she meant to say here . we check in and go to our room. everything smells funny. not in a good way. sooo we get to our room. it is... ok. it is not completely gross. i have been in many cleaner places but also worse. then we decided to shower. oh my god. that was the worst shower i have ever been in in my life. the water barely came out of the faucet. it barely dripped. there were two temperatures.... one degree below boiling and ice. and if you tried to put it on ice the water pressure got so low that it turned off. we ended up washing our hair in the kitchen sink. in ice cold water. there was a full kitchen... i guess that was nice even though we did not use it to see if anything actually worked. the water was then turned off for maintenance. we decided that at least we could sleep. the beds werent bad. we get in bed and are immediately shocked by the blankets. as in electrically shocked. not so great. then one of us decided to exercise. horrible idea. the treadmill was sketchy to say it nicely. and the lights turned off mid way through the workout . the treadmill actually started going backward for no reason at all. she almost hurt herself badly. on her way back she was hit on by two random men... hey baby how you doin? seriously. we would go no where alone after that. we did get free continental breakfast. that we had to wear all of our clothes to. there was seriously a sign saying that everyone must wear clothes... who does not wear clothes to breakfast? we stayed another night since we had already paid. we were prepared for the water issues (that were somewhat fixed by the water shut off... but not really) the shocking sheets and we just avoided the treadmill at all costs. we were awoken at - am on a sunday morning by jackhammers outside the window. seriously?!?! overall i have camped in the backseat of my truck in more comfortable conditions. they are remodeling so maybe in the future this will be better....',not_happy
id48808,' we were in town for the chicago marathon and checked in on thursday before most other runners arrived. we were given a room right by the elevators and all we could hear were the elevators going up and down all night (and day while in room). thank goodness the windows opened and the weather was nice so we could drown out the sound. otherwise a nice room but find out about your room placement to elevators!',not_happy
id48809,' the hotel is in times square as the name states but it is towards the south end. keep this in mind if you need to be on the north side of times square. if you are coming from lga take the q-- to the bus-subway station and transfer to the e. the e is express to manhattan during the day and the trip is quick. this is a good way to go since the q-- pulls into the bus depot you cant miss your stop and it is also the subway station. safe at all times of the day. it is funny to look out the hotel window because it looks the same day or night....just bright lights all over which is what you come to times square to see. we would stay here again without hesitation. very clean and quiet.',happy
id48810,' we stayed for - nights at the end of may ---- on our first trip to san francisco and were a little concerned by some of the reviews. but dont worry its basically a nice hotel. the location is perfect for all the main sights piers alcatraz transport food etc free starbucks coffee in room was nice but a little tight with the milk and sugar. the fire pits outside the hotel have comfy seats and free wifi so great to catch up with friends at home or family. ok the rooms are a little dated and small but fine i think all san fransisco hotels are similar anyway from what i read on this site. the only real negative was there isnt a fridge which would have been handy.',happy
id48811,' in need of a hotel room when most were booked in the city because a manchester united vs. seattle sounders game was happening in town i booked directly through the phone to get a king size room for $---. pros: the room was very large and included a pullout couch (although i was told on the phone that none of the rooms had sleeper sofas) the view was incredible of the city the location was perfect and the front desk personnel were nice. cons: the room was old and the bathroom was subpar the hot tub by the pool was not hot the room was humid after waiting -- minutes we had to flag someone down to help us check our bags and the bedding was musty. conclusion: i have since heard that there is another tower in the sheraton that has nice renovated rooms. if that is the case i would ask which tower you would be in before booking. additionally in my humble opinion this is a - star hotel at best and not worthy of - stars or the amount i paid.',not_happy
id48812,' first let me start by saying ignore all of the bad reviews. my fiancé and i stayed at the flatotel for - nights over thanks giving. the hotel is right in between time square and central park which are both a short walk away. we stayed on the -th floor and the room looked just like the one in the photo on the website. its very big with nice bathroom. very large comfy bed large tv and in room safe. as well as a large fridge and coffee making facilities we also had a bottle of champagne and chocolates waiting upon our arrival from my mum as a have a great time. if your staying in new york stay here.',happy
id48813,' i booked this hotel after reading all the reviews on this website - but i was disappointed with the room and some of the hotel services. disadvantages the main problem for my husband and i was the noise. directly outside of our window (-rd floor) was an air-conditioning-water unit for an adjacent building. i have attached a photo. the noise was really loud. my husband and i have backpacked around the world and both of us can sleep anywhere - but we really struggled to get any sleep at the chancellor. no-one should have to put up with this kind of noise in a hotel. obviously in a city you expect street noise - but not industrial noise non-stop almost --hrs a day. no air conditioning. in san francisco this should not be a problem. the weather was cold when we were there - but the room was hot hot hot. and we couldnt open the window as this made the noise from the industrial unit even worse. no fridge in room. i asked when i checked in if it was possible to have a fridge in my room. i was told it was possible for a fridge to be moved- but no fridge arrived. i did not ask for a fridge again as once we arrived at our room it was so small we could not see where the fridge could possibly fit - together with our bags. however it would have been good service to get an explanation as to why we did not get the fridge we had asked for. bathroom. the bathrooms are tiny- very little room for washbags. also the state of the tiles in our bathroom was terrible. i have added a couple of photos. the bathroom in our room was certainly in need of freshening up. food. we only had - meal at the hotel - we had breakfast from room service but this was enough to put us off. i had homemade granola and rye bread toast and both were disgusting. first of all the granola contained loads of pine nuts. now i love pine nuts - but in savoury dishes - it is just wrong eating them for breakfast. also the rye bread was unlike any rye bread i have ever seen or tasted. it was basically white bread with a very strongly tasted herb. i think this may have been cumin - it was certainly not rye - and again it was totally unsuitable for breakfast. advantages great location main bedroom was clean comfortable bed fantastic italian restuarant across the road handy for the tram parking i would not recommend this hotel to anyone who likes to sleep (due to the noise). i am really surprised that all of the other reviews score this hotel so highly. our room was seriously overpriced for what we got.',not_happy
id48814,' the staff were excellent room big with a good view but slightly tired. location was good in this excellent town. breakfast can be very busy and it can be hard to get a seat! beale st is a -- minute walk away but i suggest you use a well lit route as the town can still feal slightly threatening away from the main streets. a cost effective location for tourist but make sure you get a room with a view of the missississippi great to watch it roll past.',happy
id48815,' not the best deal in seattle but then again seattle is a pricey place to stay especially in the summer. that being said it is recently renovated and things are pretty sharp and they have good facilities such as a gym laundry room and free pc use. unfortunately they do charge for wifi and parking.',happy
id48816,' this is my second stay at hotel indigo and i will be coming back. finding a good go-to hotel in new york has been vexing me for years but now i think ive got it. a -- minute walk from penn station one block from subway two blocks from awesome coffee in the morning (stumptown on --th just east of bway) walking distance to some fabulous restaurants (the guilty goose on --rd eataly on -th and --rd the nomad on bway) it is super convenient. the people are nice. the rooms are decent sized for nyc...you dont feel like you are walking into walls and doors all the time and....the bathroom is legit with a big stall shower. no wasting of space with a tub that nobody will use and everybody will trip over. did i mention the rooftop bar that doesnt have a big ny scene going on...relaxed and easy. did i mention free wifi? did i mention comfortable bed? tip: get up early and walk east for two blocks to see the flower markets and shops coming alive. downsides? minimal food options in the hotel. gym is fine but not spectacular. you can almost find a good deal for hotel indigo on booking.com or priceline or one of those sites...but still expect to pay $--------nt depending upon timing. finally found my go-to.',happy
id48817,' we stayed at this hotel - nights prior to going on a cruise we enjoyed our stay but were dissappointed with the pool & spa the pool was not well heated & having to put the heat on ourselves in the sauna & steam room was not a good idea. we have stayed in many hotels with these facilities & they are always heated for you. the sauna took too long to heat up so we usually got fed up waiting & went out again perhaps this was the reason that the facilities were not well used.',not_happy
id48818,' free parking knowledgable staff and very clean room! it can get any better than that right? well it did. it is close to everything! all of the sites and pleasures of san fran were conveniently just a walk away. my room was comfortable and simple. great colors and i loved the variable snacking options available in my room. like most people visiting the area i am not a local. the staff at the front desk took there time to help plan out my day on a map. i let them know that i purchased a city pass and they were able to recite all of the routes for the transit system. wow i was impressed! i really loved how; for lack of a better term low-maintenance atmosphere. no crazy regulations (well other than your safety ones) the breakfast was a breeze and check-out was remarkably easy. i recommend this hotel to for everyone!',happy
id48819,' as a guest of waldorf astoria in new york i was desapoited. - nights and one of them from - pm to next day morning i tryed me my wife and my - kids at room ---- were with no hot water!!! for more than u$---.-- a night!!! nobody from the hotel sttaf solved this problem on june --th ----. i was about to have a very good night at new york wearing new clothes that i have bougth in an afternoon summer day shopping.when i realize in my bathroom there was no hot water to have a shower!!!i imagine go to a special dinner a broadway theatre without a shower! come back to the hotel after a nigth like this waiting for a good shower to have a very comfortable sleeping and no hot water for alm ost --hours !!! who can help me??? it`s an absurd a legendary hotel with no hot water and no notice about this problem for the guests! they said just sorry about that!! ricardo vieira maria faria and kids. teclecomigo@yahoo.com',not_happy
id48820,' well the price is fair for hollywood area. the room (---) was big with an king-size bed. has air-conditioning iron table big bathroom. the room was very clean. very big windows. free parking for guests which is a good thing in hollywood. a big food market near the motel little bit expensive. the motel has one internet position near the reception desk at the rate of $-= -- minutes use. no ink in the printer. now the less good facts: getting a king-size bed at first floor was conditioned by acceptance of a bad phone in the room - it is ringing every -- seconds. the phone have been not repaired during my --nights staying and i disconnected the cable without possibility to be called. while the hotel it is on hollywood boulevard it is located quite far from the hot areas of this boulevard in a bad and poor neighboorhood in so called thai town. not a very special security feeling at evening hours. my room has the windows in the backyard at --ft from a - floors block of flats. this caused a lot of noise from the tenants and their children and cannot leave the window open for fresh air. beginning -.--am a lot of noise is coming from the maids on the corridors. the so-called deluxe continental breakfast is very poor and is served in a very small room. some cereals few old donuts no butter no milk no bread. the little restaurant near the hotel is open only few hours per day is very dirty and poor food and service. do not enter in this place. the reception clerks were quite ok while of not much help if you asking for road directions or points of interests. unfortunately arriving home i discovered they mistekenly charged me with another night while the receipt says $-- less. im still waiting for refund. the motel is very far from points of interests and no decent restaurants or fastfood on at least -.- mile radius. there are better places to stay closer to hotspots on hollywood blvd at slighty higher price.',not_happy
id48821,' this hotel complimented and matched our very enjoyable stay in san francisco. excellent location handy to most everything on the tourist schedule. a very good restaurant attached called the blue mermaid where we had the best chowder we have ever tasted. large room that was very comfortable and homely. top of the list was the way the honest staff returned my wallet i had accidentally left behind and forwarded it to us in la. big ups to maid for finding it. will be back for sure.',happy
id48822,' just writing to say that we honestly cant see what the bad reviewers saw that was bad in the hotel. during our stay their we got a huge junior suite which had a marvelous view of downtown el paso. all the furniture and bedding was modern and not old and frumpy. carpeting was very clean and seemed newly installed to match the muted red decor. a-c worked correctly with no issues at all. the suite we stayed in had modern draperies and was very well lit inside. the bed was awesome and huge. new modern linens with full set of huge pillows and blankets that were comfy. you get the option of having your bed done everyday with new comfy modern linens or they can reuse the same linens to save on not using detergents. they are part of eco-friendly hotels who try to use less earth-damaging practices ie. less harmful chemicals energy efficient lighting (the reason those bath lamps take - mins which is really less than a minute to warm up to full brightness). great choice if youre into staying in a more eco-conscious hotel. the vicinity of downtown with the el paso museum of art right directly behind the hotel and a plaza theatre where you can check out touring broadway plays next to it. plus you are right in the central bus hub where you can take a -- cent trolley to go to el paso is sunset heights district or to the bridge of mexico to partake in fine dining-sight seeing or check out the university. the hotel itself has a great decor the dome bar is just a nice place to be in because it is something you dont see every day. likewise around the dome bar you have various actual authentic paintings or lithographs from renound artists i.e. salvador dali picasso that you dont see at a hilton or any other hotel in the area another great site to have your cameras ready to take pics of. parking is pretty big so no worry about not finding parking and the cars are real close to the elevators to bring up your staff if you dont take advantage of the bellboy service. in-out privileges everyday for - bucks in downtown is awesome. we had the advantage of booking when they offered free breakfast vouchers. azulejos the mexican restaurant inside the hotel serves some of the best mexican breakfast buffett which we recommend you check out. great chilaquiles chile colorado-verde and other regular american staples like pastries cereal oatmeal etc. at a very decent price. dont pass up on taking them up for the breakfast. service was very swift and nice as well. all in all a great hotel which more people should give a shot at. dont go to much by the previous bad reviews imo.',happy
id48823,' recently visited dc and stayed at the hamilton crowne plaza. the hotel is approach to customer service was the same as we encountered in the rest of dc. it seems that dc has a captive audience of visitors so people working in front line customer service roles dont seem to be bothered about things like please or thank you . never mind advanced customer service like smiling or even trying to go out of their way to help. as for the taxi drivers. rip off merchants. the number of cab drivers who seemed to have given thier credit card machines to other drivers seemed more of a co-incidence. if you dont want to take credit cards say so dont advertise amex visa et al on your cab and then protest when someone offers it. as for the crowne plaza. this is an ok hotel. however it is a really really poor example of the crowne plaza brand. as a top tier member of priority club i had the worse service i have ever had at any of thier properites world wide. it was not that it was bad per se it was just totally indifferent. none of the staff seemed to be at all bothered about anything. need an umbrella - you can buy one in the shop . that kinda sums it up. true you could buy one in the shop but.... im going back to dc as i stop-over for one night and im not bothering with the hamilton crowne plaza. which i think says it all. also ill be asking the cab drivers in advance about credit cards and im using the shuttle bus on the way back to the airport rather than a cab.',not_happy
id48824,' this was my first time in chicago and i was there attending a conference. i would also like to mention i am an spg member and so when i arrived - hours early (long story) the staff upgraded me and let me check in at - am. the only thing was that i was upgraded to the lowest floor... but when i filled out their online survey and shared my displeasure of being put on the lowest floor the general manager of the hotel emailed me directly and sincerely apologized an offered to make it right the next time i stayed at a sheraton! very nice touch on the part of sheraton is follow up and kudos to the gm for his initiative. all in all the hotel was beautiful and a great place to stay when you travel to chicago! i would without a doubt recommend this hotel to my friends and family!',happy
id48825,' friendly hotel. some of the reviews say old and dirty but this was not our experience at all. we had a clean room that felt kind of spacious. great location friendly staff close to the train supermarket near by. we had a great time. one glitch was that when i asked the front desk person at check-in where the elevator was she was clueless! there is no free internet... bummer.',happy
id48826,' stayed for a conference and thoroughly enjoyed it. last year for the same conference stayed at the marriott on -th which was great but not this good. intercontinental is rooms (mine was on the --st with a great view of the city) are marvelous. mine featured a king bed ample desk space and a great bathroom. my favourite feature being the shower - a very large walk in affair with multiple heads. hotel bar is relatively lively with a good selection of drinks including grappa. the restaurant which i only used for breakfast was very good. expect the usual high prices ($-- for breakfast) but worth it. concierge services sorted out my travel back to the airport. bell desk held on to a personal delivery. every member of staff i encountered was very professional and efficient. for the moscone centre the location is perfect (one block). parking (which i didnt need) is just under $-- per day valet only. to be expected here in the city. corporate rate was $----night.',happy
id48827,' we enjoyed our stay at the millennium knickerbocker hotel in chicago. upon arrival we were treated with great hospitality. the desk staff was friendly and took the time to visit with us about our room and its pros and what she thought might be a con - the size. our room was small but was beautiful and very comfortable. we had a great view of the lake. the furnishing seemed expensive and unique. they decor was fabulous and the bed was delightfully comfortable with great linens. the room was very clean upon arrival and was always cleaned with perfection each day we returned from our adventures throughout the city. the hotel as a whole seemed like we stepped back in time. i loved the boutique feel from the mirrored elevators rotary style phone in the hallway to the old mail slots. we would definitely stay here again! we loved chicago and this hotel.',happy
id48828,' stayed here for a very quick weekend in the end of february not the best time to be in nyc but this hotel made everything better. a very nice and comfortable room. we paid a little extra for a nice view and it was totally worth it. great view of the hudson and buildings around the --th avenue area. an added bonus every night they have a wine hour from ---pm where the selected wine is free and all you can drink! i guess the only complaint would be the location its a little bit of a cab ride to certain popular parts of the city however it is close to penn station so that is a plus. overall a great value and a really nice room. did not try the restaurant but it looked expensive.',happy
id48829,' i always have a good experience at courtyard properties and this one was no different. hobby airport area isnt the nicest but it is convenient. the hotel property is secure free parking wi-fi decent fitness room. the hotel is clean and modern and i especially like the lobby-bistro area. it is a comfortable working space with plenty of outlets. the food at the bistro is pretty good and it is very convenient. the hotel and bistro staff were very friendly and accomodating. i will stay here again when in s. houston.',happy
id48830,' (april --th --nights) this was stop number - on our california-las vegas trip and we loved it. we were worried after reading the reviews on here.....but we have learned in the past years that not all of the reviews here are right. my partner who is in the travel industry and i were both very impressed with this hotel. location: its in a great area of san fran and has the trolley stop right on its door steps. you can take the trolley for a --min ride down to china town or switch trains to union square (shopping area). i will say that the trolly makes it easier then trying to walk up and down the hills in san fran. we did it the first day and that was enough for us to get a one day pass. rooms: the suite we had on the --th floor had wonderful views of the city. since the building is on a hill...we looked down on the whole city. room was bigger then my living room with a nice comfy bed and pillows. the sitting area was a sofacoffee table and - chairs. again very rich looking. small kitchen area (sink and mini bar). tv was great and lots of closet space. bathroom had a shower-tub which was huge. the glass door made the shower seem even bigger. i loved the seperate toilet-shower area to the double sinks. turn down service was amazing...with night cream for the face and a breakfast menu left for you to fill out. complimentry shoe shine if you left them outside your door. pool. cute small pool. nice sitting area around pool to relax and read the paper. we never used the pool since thats not what we went to san fran for. but at least we knew it was available. parking- none. but you can valet for --.-- a night (which we did). service- amazing. wake up calls were on time. check in and out was also great and fast. we were super impressed with the care everyone has for you. doormen knew us as we walked in and out and always helped with anything we needed. so there has to be something wrong right>??? yes we found the carpet in the room could be changed and the hallways might get a little bit of an upgrade.....but it expected from such an old place. overall this is a great classy place and we would stay here again. the location and service is worth the extra money you will spend and your stay will be full of luxury.',happy
id48831,' we have stayed at many kimpton hotels and have yet to be disappointed. the staff at this property is second to none. they are friendly helpful and genuine. and they made our stay a pleasant one. the rooms are small and were a bit disappointing. there was about - inches between the edge of our bed and the tv stand for example. something that is not only dangerous but just poor design. when i wrote to the hotel directly about my concern i received a prompt response and they indicated that this was something they were aware of and would be changing. while my knees are still hurting :) you cant ask for much more from management. this hotel is right up there on our list of pleasant places to stay. i doubt you would be disappointed should you choose to stay there.',happy
id48832,' we stayed in the kitano hotel for six nights. they upgraded us with no extra costs to a premier room in the corner of the building which had extra windows. we had a good view on the empire state building and we even saw a part of the chrysler building from our room. the room was spacious clean and very quiet even though the hotel is in midtown manhattan. room service was great every morning a newspaper was ready for us at our door. a nice and convenient service when you do not travel with your own laptop is the possibility to use the internet via the tv screen and this service did not cost very much (about -- dollars for -- hours). the only thing we did not like was the smell of cigarette smoke from other rooms on our floor which tended to invade our room as well on some days. smoking seems to be permitted in this hotel at least in some rooms but it would be better if all these rooms were on specific floors instead of between non-smoking rooms.',happy
id48833,' though on the upper end of my price range i found the hotel priceworthy during weekdays as they serve a light meal (definitely sufficient for dinner) tuesday-thursday. the breakfast far exceeded my expectations. the bathroom was very good and they have a small but well equipped gym. the hotel is in walking distance from several dining places as well as shopping at the mira mesa shopping centre.',happy
id48834,' stayed over the -th july weekend so the hotel was busy. check-in was easy and friendly enough. i had a room facing the highway which was a bit noisy but the glazing cushioned it quite well. the room was a generous size with amenties to aid in self catering if you prefer. however although the bath tub has a non-slip surface for taking a shower it is still lethally slippery in my opinion. on calling down for a non-slip mat i was told there were non left as they had all been lent out to other guests...the bathroom and basin areas are seperate which is quite a good idea but the bath soap and shampoo are left by the basin for some strange reason meaning if you forget them you need to take a slippery wet walk out to fetch them????? on the occasions we needed something the staff seemed not be as responsive or receptive to the enquiry as one would like but there was one lady (from utah according to her badge) who seemed to be the best of the bunch for me. like i said it was -th jul weekend so breakfast was extra busy. nevertheless i was a little disappointed by the selection which seemed to be limited somewhat. they ran out of waffle mix early on and they couldnt bus the tables quickly enough. also i did catch some of the staff exiting the kitchen actively chewing on something which was very unprofessional. we had a late flight meaning that we had to check-out whilst they secured our bags for the afternoon. on our return we enquired about if there somewhere we could freshen up and the staff recommended the gym across the street which hosts guests of the hotel free of charge. however when we asked about towels we were told the gym sold towels. there was no effort by the staff to get a couple of their towels for us to use and it was only on our suggestion that there may be some in the hotel pool area that they though it was a logical idea. even so they expected us to go and get them although i felt they should have tried to do all they could to aid us. as a marriot silver elite member i expected more from the staff servicewise and this was the most disappointing thing. starbucks-subway across the street shut on weekends. long walk from downtown area hence one reason i wouldnt choose here again.',not_happy
id48835,' only stayed one night. hotel in a safe area conducive for walking. comfortable bed and large flatscreen tv with several hd channels. decent finishings and the hotel is clean and modern and has a decent desk with fridge. room has independent thermostat. front desk was efficient and friendly. no surprises. drawbacks are no room safe free internet in room is only for -- hours. kind of a hassle with the room key functioning the elevator...you have to mess with it to get it to work. i would have no problem staying here again.',happy
id48836,' ive been to ny many times but this was the first time w-the family and i knew the kids would enjoy being at time square. perfect location for families with the subway station right across the street and many interesting things to look at within walking distance. the rooms are large by ny standards bedding is amazing views spectacular. staff super nice and helpful. lobby has casual seating-waiting area along with a restaurant but is not spectacular looking (as some are) but for me this is not important. we were two families traveling together with kids age -- -- -- and --. tips for families: great cheap breakfast across the street at pax. $- for great omelet-hashbrowns-toast breakfast. they also have bagels pancakes cerial fruit... absolutely everything your kids would want for breakfast. inexpensive lunches available all over the city at delis subway is and the wonderful famiglia chain (which is where we went). i recommend the calzones which were huge so we cut and shared. dinner prices cant be beat at dallas bbq directly across the street from hotel. i recommend a city pass for sightseeing though we only did the free stuff due to my husband is extremely frugal brother. you can walk to everything worth seeing in midtown and it is fun just walking the streets. if you only have a day - go to the top of the rock (print-pay $-- tickets online b-- you go) ride the beast - $----- online in advance which is a fun speed boat road to see the statue of liberty up close (see video on their online site). we took the free staten island ferry to see the statue of liberty which gets pretty close (brother-in-law didnt want to fork out $-- a head for tour which i would recommend since it provides interesting facts-history and also covers ellis island). the free staten island ferry ride was wonderful though but involved some waiting. -- minute round trip ride gets pretty close but you do need to line up and wait aprox. -- minutes at both ends. while you are in the south end of manhattan take your kids to ground zero-world trade center (you need passes in advance- and patience due to long lines in the hot sun) battery park walk the water and look at the boats check out the financial district and the seven kids left occupying wall street and the ny stock exchange. when you return to the hotel walk east or subway over (- plum line) and check out grand central station (print out self walking tour b-- you go and see one of the many movies shot there after you return home!). while you are there you can check out the nearby chrysler building the ny public library (just for a glance) and united nations. dont miss central park. it is big so you will need to subway to the far end but you can walk to the south end of central park from the hotel (it is a decently long walk but fun if you walk up -th avenue afer checking out rockefeller center. you may want to spring for the carriage ride. dont! i recommend starting early in the morning and heading to the other end of the park. take the subway to west end of park---th and check out american museum of natural history ($-- for just museum-$-- w-imax show-$-- w-imax & planetarium space show) spend the morning there walk east check out belvedere castle (miniature castle-great views) eat lunch then check out metropolitan museum of art in the afternoon. john lennon fans may want to enter at --nd street where they can check out his memorial and walk up the path towards natural hist. museum afterwards. go to the top of the rock at dusk if it works w-your schedule. a broadway show is a must (if you can afford it). i was able to pick up --- price broadway tickets in advance by spending $- to join broadway.com which offers discounts to many of the things you will want to do while in ny. we saw one man two guvnors and it was fabulous! - of the - kids loved it. very slapstick. all the theaters are within a stones throw from the hotel. the tkts line and the red steps are fun to check out but there really is no need to be in that line. have fun! - and dont forget to bring your best walking shoes.',happy
id48837,' great hotel and friendly staff. very clean but not a lot of hot water. we were in room --- so maybe it is because the washers for the hotel were on the same floor. overall great place to call home for a couple of nights.',happy
id48838,' i was a little apprehensive about the place since it is pretty large -but the location just off of times square was perfect. when we checked in - after two canceled flights - somewhat haggard from the trip we were greeted by enrique at the front desk who could not have been nicer or more welcoming. i had booked the room on travelzoo and got a really good rate for a high demand weekend so was expecting the worst. however we were offered a room in the premier - the sort of mini-hotel within the millenium. it has it is own entrance across from the main lobby and feels like youre leaving all the chaos of times square behind. somewhat oddly shaped room but very comfortable with large bathroom flat panel tv fax machine robe etc. the fitness center is in the main millenium tower so if youre in workout gear you have to cross through the main lobby and take the elevator up. but it is a very nice facility and was immaculate. housekeeping was great friendly and unobtrusive. id stay here again in a second if i could be guaranteed a room in the premiere.',happy
id48839,' walking distance from everywhere in midtown excellent service and comfortable quiet rooms. great for couples or business people looking for a place to stay while in town.',happy
id48840,' we stayed in the belvedere for - nights in mid december whilst experiencing the famous nyc christmas ambience. the hotel had come recommended by our booking agent and we were given an excellent rate so we were full of high expectation upon our arrival - it did not disappoint. it provided the perfect start to our trip and having experienced a wonderful - nights there it is now on our list for future visits. the belvedere is very well situated just a couple of blocks from theatreland and times square. the rooms were fairly spacious and very clean but the bathroom was smaller than expected. we were given a room on the --th floor and had a wonderful view - its always worth asking for the street side rooms...better views! staff there were very friendly and always ready to help us with any questions or requests. special mention has to go to the concierge desk who after recommending several top restaurants were extremely helpful in assisting with our request to arrange a diner reservation for a birthday we wanted to celebrate. we were also advised of a great breakfast stop round the corner called olympic diner which we eat out each morning -good value and the quickest service youll find anywhere! the only downside to our stay was the lifts which were both small and slow and we did have to wait around a while for them. however this did not detract from what was overall a fantastic stay and certainly value for money. the belvedere is worth a visit.... we salute you!',happy
id48841,' we stayed at hotel adagio march ----- and were impressed by the quality of the room and the professionalism of the staff. the location of the hotel was a convenient striking distance to chinatown fisherman is wharf the richmond district and other neighborhoods. as for the panhandlers welcome to sf. and as for the noise just ask for a higher floor. the staff was very accomodating. we stayed in rm. ---- which was quiet. the work-out room was also one of the best ive every seen at a hotel. the only qualm was there was no fan in the bathroom. no biggie though.',happy
id48842,' # -------- was for a balcony king. i was given a balcony double...room# ---. room is right next to the service elevator. the noise from the elevator reverberates throughout the room every time it is utilized. this was about every -- minutes. my wife and i got no rest whatsover!!! we utilized you complementary transportation to take us to minute maid park. the driver gave us incorrect info as to taxi pickup after the event. it took us over an hour to get a taxi back as your shuttle service closes at -- pm. calls to your conceirge recommended taxi service were ignored. i was told at --:-- that a taxi would be there in -- mins. almost ---- i was able to flag down one. my wife and i ate dinner in your eating establishment. you need to train your staff in how to take care of customers. the young lady was totally clueless. she only waited on us whenever she had nothing better to do. i had high expectations when i booked the hotel zaza. unfortunately you failed to meet those expections. i would put your hotel in the catagory of a motel -!!!!!!!!!!!!!!!!!',not_happy
id48843,' this hotel is in a great location. if you take the metro in from regan airport it comes up just across the street at the mcperson station. it cost $-.--. the hotel staff is wonderful. pool is tiny but enough to get you cooled down. the room are roomy and well laid out. the breakfast we though was way to expensive unless you like to eat a lot for breakfast. we walked two doors down to a cosi restaurant and it was much less expensive and better food. the hotel is in walking distance to the mall. there are some slight hills so if walking is an issue take a cab. we started our trip in dc and ended in dc after our two week tour of the virginia area. both stays at the hotel were equally great. starbucks a block away and a great little italian restaurant around the corner next to the park.',happy
id48844,' we stayed at this hotel for - nights and it was the worst hotel we have ever been to! housekeeping was non-existent. the front desk paid us lip service. we asked for a manager and were told when she would be in only to find out she decided not to come in for - days! she obviously did not want to deal with the many complaints from the guests. room keys did not work and we were told they were very sensitive and we should stop at the desk every day to get them reactivated. doors were broken. windows were taped where they had been broken. the breakfast was a laugh.',not_happy
id48845,' just back from a long weekend in chicago and stayed at the james for - of the - nights. we loved loved loved the hotel and loved our loft style room. with two distinct sleeping areas we did not at all feel cramped the one night our -- year old stayed with us. the bathroom bar area and nice table and chairs were all roomy and the layout was great. we werent at the hotel a lot but when we were it was easy for all - of us to work on ipads watch tv or whatever and not be bothered by noise or whatever. really quite nice. as a bonus there was this interesting wall projector thing attached to a dvd player in my daughter is sleeping area so we could have watched a movie on the wall from her bed! we didnt have time to watch an entire movie but we did play around with it and it was pretty cool. every single staff member was nice courteous helpful and just plain friendly! a couple of times when we went out to catch a cab we were instead offered a free ride in the hotel suv that seems to just be around to do that. we tipped the very very very nice driver (forgot his name!) but no fee expected. we would stay at the james again without hesitation!',happy
id48846,' yes the location is why you checked this place out - remember that. my king side bed was comfy & clean but i did not want to walk barefoot. you definitely wouldnt invite visitors to show the place off. whatever renovations were definitely done by the low bidder. front desk staff were great helpful and friendly.',not_happy
id48847,' we stayed in one of the jr. suites for - days recently. the location was wonderful - right down from union square and a block away from the cable car turn around. we had plenty of room for three people and were very pleased with the layout of the room and the luxurious bed linens. we had requested a room away from the street and it was unbelievably quiet - we never heard a sound. staff were very helpful and professional. we would stay there again in a heartbeat. the only issue was a problem with the wi-fi - poor connectivity as we were on the top floor but staff immediately offered to move us to another room. we declined and decided to live without the laptop as our room was so comfortable and quiet and we had computer access in the business center.',happy
id48848,' we picked this hotel because we wanted to stay in the heart of seattle pike place safeco field pioneer square all within easy walking distance. staff was excellent really great service. hotel rooms were tastefully decorated with every amenityimagineable if they didnt have it they would get it for you nice room layouts and virtual golf as well ( my wife went shopping while i honed my driving skills at pebble beach !! ) we will definitely stay here on our next trip to seattle one of the best hotel experiences weve had!',happy
id48849,' this old hotel has been updated and has excellent and accommodating staff. the furnishings are old and rooms and suites oddly shaped which adds a sort of quirky personality. not for those who want pristine accommodations but clean and friendly. good wi-fi. beds can sometimes be overly firm but the staff will switch out rooms if they have them. crowded during baseball season since it is just across a small bridge from fenway park.',happy
id48850,' we stayed at this hotel with my husband for a honeymoon trip new york was our dream destination and we wanted to stay somewhere near the central park in order to have a chance to go for a walk anytime we want to. so we have chosen this hotel also related to our financial limits. from the moment we arrived to the hotel we got surprised all the time the very friendly stuff helpful and patient the very nice smell at the entrance of the hotel...very nice decorations and thematic photos all around even in the elevator. the room was as i wished not small not big with very comfortable bed and sufficient bathroom in very modern style. i requested a nice view and i got it. the bed was heaven...after walking many many hours a day we enjoyed sleeping in this amazing bed. the terrace in the --th floor was also amazing surprise for us we enjoed staying there almost every night at least for a while. the location was even better then i expected near two subway stations short walking distance from the central park across the street from the hotel an amazing bar&restaurant for delicious breakfast or whatever not far from here the shack shake with tasty hamburgers...across the street big hidden market where you can buy anything you want to eat... and what else? at the reception was a person helping with travel tips orientation in the city and extraordinary tips what to not miss maybe this is normal in usa not that much normal in europe and i really appreciated this apart from the fact that they were absolutely friendly. the hotel is charming and i didn´t find a single mistake on it. it made our honeymoon trip really excellent and i couldn´t ask for more. thank you!!!',happy
id48851,' paid a lot of money and expected our isuite to be.... well... a suite. what we got was. larger room with dirty windows overlooking a potentially great view of the pool and river. windows were so dirty we couldnt see out. the hotel was remodeled however still has popcorn ceilings and smells unclean. staff were extremely friendly. pool was relaxing. no laundry room at the hotel so you will have to pay for the staff to wash your clothes. if you need a fridge be prepared to pay $---night for a mini fridge the location cannot be beat.',not_happy
id48852,' i was looking for a good clean hotel near the fashion institute and was very happy with my choice of the chelsea savoy. the rooms are small but then most are in ny unless you are willing to spend a lot (more) money. the rooms were clean and the bathrooms were redone a few years back. each morning they provide coffee tea hot choc and assorted breakfast danishes and bagels which beats having to get dressed to go out and get that wake-up cup of coffee. there is a subway stop directly across the street and penn station is a short walk. i would definitely stay here again and recommend it to friends.',not_happy
id48853,' got an amazing deal on the spg site and had no issues whatsoever during my stay. this was my first time in nyc so i wanted a hotel which is not too far from all the attractions. room was quite spacious and had all the possible amenities. there is a subway station under the hotel which can take you directly to the famous penn satiation on --th st. hotel is really in the heart of times square and broadway with restaurants cafes delis convenience stores bars comedy clubs etc. in every corner. - minutes walk and you are on the -th avenue and merely -- minutes walk & you would reach the famous apple store near the times square. this would always be my first choice when i am in nyc next.',happy
id48854,' i encountered employees who are detailed in their work understand service quality and were very kind and interpersonal. mr. victor hernandez works in the lounge - bar of the hotel. he took great care in recommending a nice red wine after asking asking me about my taste preference. the wine was perfect than he recommended the chicken skewers and that was delicious. finally when the dessert was way too much for me he took care of my sweet tooth by offering me a complimentary hotel cookie. it was delicious filled with mac nuts and chocolate... really made it a nice simple evening. today jesus gutierez in the lounged served my husband and i lunch and again was kind and personable. the food was excellent and service good. this is a special place with good employees. btw the housekeeper came to replace some towels in my room and she thanked me for her tip. the basics - common courtesy politeness and manners that is what the employees of this property have.',happy
id48855,' what a great hotel. this is located in the thearter district. we would stay here again. loved ny...',happy
id48856,' we went there to play golf with a group -- couples. the staff gets an a+ the room was average but the big problem with the room was our ability to hear the people next to us talk. the golf courses (there are three nine hole courses) get a c+ mainly because they are experiencing a sever drought and the fairways are thin but the greens are fine. the food was good and the bar was excellent. the hotel is located well away from downtown but close to seaworld.',happy
id48857,' i stayed at this hotel back in june and i was very impressed with the staff in the lobby. my first impression was great. my room was a corner room and it was nice and spacious. however there was a large iron burn in the middle of the room on the carpet and the light socket blew a fuse the -nd day. could use newer style carpet and furniture for the quality and price you pay for the hotel. one word of advice: dont move the water bottles in the refrigerator unless you plan to pay for them. there is a sensor in the fridge that tracks if you take them out so if you were like me and just moved them out to make room for your own drinks they showed up on my bill. the staff did remove them from my bill after the misunderstanding though.. .',not_happy
id48858,' i have stayed at the luxe on sunset twice now and it has many excellent qualities. foremost the staff is very customer oriented and they go out of their way to please. the valet staff was plentiful and there was never a wait for my car to be taken or delivered. room service was fast and efficient even after -- pm. my room was always made up perfectly; fresh sheets on the beds without requiring a special request and evening turn down. although the luxe was some sort of motel in its former life this is only evident in the hallways. the public spaces and guest rooms are very chic and decorated in soothing natural colors. standard rooms are not huge but the size is adequate. rooms in the main building have balconies where you can sit outside and watch the birds in the foliage a rarity in la. the location is adjacent to the --- freeway but traffic noise is not a problem inside the rooms. the main negative was that construction was continuing on the --- and there were detours on sunset which were inconvenient.',happy
id48859,' i spent - days in nyc for new year is and booked this hotel at the very last minute through priceline for about €--- a night. i had a quick read through tripadvisor before setting off and this is probably the most accurately commented hotel of any of those ive stayed in. the location of the hotel is excellent more or less on central park and only ---m from the columbus circle subway which is on the vital red line. youre never far from anything when staying here. and the unusual style of the hotel is quite nice too. the lobby is very impressive and the low-lighting throughout does add a certain ambience that you dont normally get in hotels. it does feel like youre in a member is club rather than a hotel. heating was at full tilt and seeing as we were in minus temperatures outside it was always nice to step inside. check in was very straightforward. the rooms are tiny. if anything over the bare minimum required by a traveller is provided were talking about in inches rather than feet. dont let this put you off though - apart from the lack of a bath there isnt anything you cant do in one of these rooms that you might do in a suite. so all in all that is quite good so far and given the price for the time of year i really wouldnt complain. instead id recommend. people staying in the hotel over the week seemed almost all to fall in the economy to mid-range traveller brackets. and id imagine that most of these folks took one look at the price list and never spent a single cent on the premises. i risked a bottle of beer one evening and got stung for $-. which like everything in the hotel just isnt worth it. and due to the way the hotel is arranged it is possible to enter and exit your room without crossing the lobby or encountering a member of staff. so with residents not spending any money and residents not meeting or even visiting the communal areas there is no hotel experience here for most guests. it is just a well-positioned small room in new york. why a hotel would take this strategy is beyond me. there is a potential four-figure audience for facilities staying each night but theyre all down the road in starbucks or another eatery. the premium theyre earning on each item is surely dwarfed by the earnings theyre losing by outpricing their core audience.',not_happy
id48860,' we stayed at the amalfi for - nights from -- june.we chose it because expedia had a really good deal and trip advisor gave it excellent reviews.the hotel has a modern lobby and very friendlyhelpful reception staff.our room was a good size and spotlessly clean.the continental breakfast served where the lifts are is excellent and a great idea.this is included in the price as is the evening cocktails and canapes which you must admit is great value! there are lots of good restaurants within walking distance and the shops on the magnificent mile are close by. a good tip is to buy a cta travel card.the bus drivers we came across are really helpful if youre not quite sure and the l is a piece of cake to find your way around. incidentally we looked at the hotel on google earth prior to travelling and west kinzie street doesnt look particularly salubrious however it is a lot better in the flesh! we will definitely stay at the amalfi the next time we visit chicago.',happy
id48861,' this hotel was ok no major issues. breakfast was pretty good and the rooms were clean. the hotel is a little run down in appearance and there is no elevator so we had to drag our stuff up - flights of stairs which was a minor inconvenience. the water pressure in the shower was amazing and the staff was efficient. we wanted to visit beale street and graceland during our visit and the hotels was located within -- minutes of both. the beds were very comfortable and the price was good.',happy
id48862,' this is an older holiday inn that must of been done up recently although still seem a bit dated in places but this was not a problem the rooms have plenty of space and are clean and well kept and also a balcony if you want to take in the sun. down side of the balcony was that the noise came though the door even when closed and curtains drawn. bathroom was good clean and had all of the usual items you would need on your trip. staff were very helpful hotel shuttle bus ran frequent trips to univeral studios so no need to use your car once checked in. parking was $-- per day but this seemed in line with most hotels in the area. on site was a nice pool area small shop and a small restarant. we didnt eat any evening meals here just the breakfast buffet which was £--.-- but when you worked out the cost of all the items on offer it was a fantastic offer. (just remember if your doing the rides at universal dont go crazy on the buffet!!!) overall a great hotel! oh and free internet available in your room!!!',happy
id48863,' this was our first trip to san francisco and the inn was our first experience with a boutique hotel. from check-in to check-out we were extremely impressed by the quality of service. all the staff was very helpful and friendly giving us directions making restaurant and show reservations suggesting sites to visit and in general making us feel at home. the building was quite charming and very comfortable. our room was larger than it looked on the website and very clean & cozy. the breakfasts were abundant and tasty - we didnt need lunch. the wine and cheese each afternoon gave us time to wind down after a day of sightseeing while meeting other guests doing the same. by the way the cheese crackers fruit and wine selections were great (also the all day cookies).when we return to sf we will be staying at the white swan inn!!',happy
id48864,' my husband and i stayed at this hampton inn this past weekend while attending a clinton anderson downunder horsemanship event at the agriculture center on germantown road. special rates were given to those attending the event which we appreciated. the location was great rooms were clean and quiet staff was friendly and helpful and breakfast was great. would definitely recommend this hotel to anyone visiting e. memphis area.',happy
id48865,' very with our stay. we were in jacksonville to use the mayo clinic and were pleased with the closeness to it free shuttle service to and from there. the room was very nice and the staff were friendly. the free breakfast was very good. we have already booked another stay for a return trip to mayo.',happy
id48866,' my husband myself and our - children stayed at the lucerne during our first trip to nyc. from the moment we arrived we were made to feel welcome. we arrived earlier than expected and to my surprise they had our room ready. every single employee we encountered was so friendly and helpful. our room was immaculate and huge for nyc standards. very comfortable beds and large tv is. plenty of room for the whole family. very clean with every amenity. we drove to nyc from ohio and there is a parking garage just - blocks from the hotel with very reasonable rates. this hotel is beautiful and in a great area. we were able to walk to central park and many other attractions. the kids loved the doormen who always made a fuss over them when we would return back to the hotel. the neighborhood is very nice quiet (for nyc) and safe. the concierge was able to get us tickets for wicked and the seats were excellent. this hotel made our experience in nyc unforgettable and amazing. our kids will never forget how well they were treated and neither will we. thank you to all the wonderful doormen (especially pierre) who helped us learn how to hail a cab! we will be back soon and the lucerne is the only hotel for us!',happy
id48867,' we stayed here over thanksgiving and were pleased. we used priceline for the booking so for the price we paid we were not disappointed. the overall design and decor is a bit dated but everything was very clean. this hotel is nothing special; it is definitely more catered for business travelers. the hotel is walking distance from downtown with numerous bus stops near by. it is right next to a dog park and lady bird lake. i would recommend requesting a room with a view of the lake. it is also close to the bat viewing bridge area. (i also noticed a lot of dogs around the hotel so this hotel is definitely pet friendly.) we ate and had drinks at the bar one night which was reasonably priced with above average food quality. since this area is in the atrium some sleepers may be sensitive to the noise and music which can last late into the night. the pool was decent. the view from the pool was great especially at night when you can see the austin skyline in lights across the lake. the evening that we spent in the hot tub and pool was nice as there was no one else there. we used super shuttle for transportation to and from the airport. they have electronic check-in-out stations and also a station where you can print boarding passes. overall we would stay here again if the price was right however we also wouldnt hesitate to try another hotel.',happy
id48868,' carpet in front of kitchen sink wet thick dust on fridge boxes from previous occupant in closet water spots on bathroom sink',not_happy
id48869,' loved it! however as a nordic radisson user did miss the super breakfast buffet. also had diffiiculties with the shower which has to be used anti-clock wise (eventhough blue hot water dot indicates that you should use the handle pushing it to left)...this was confusing after a --hrs flight... the maintenance guy did come up to check the shower but missed telling me the trick -so undressed again was left standing with cold water only... only after a good nights sleep was able to figure this out by myself :) housekeeping knocked my door twice during my stay without indicating whose behind the door(?). (as a senior lecturer in hotel management im particular in these things sorry) f&b staff smiling and very helpfull! great location and nice interior. i will return!',happy
id48870,' i travel a lot and expected more from a hilton. hiltons are supposed to be a higher class of hotels. i will never stay here again. internet didnt work and it guy wanted my password to my vpn and wouldnt fix it unless i gave it to him. this is the first hotel that didnt offer tea or coffee in room. rooms recently renovated are nice looking but horrible workmanship. shower door leaked. make sure to check your room thouroughly and ask for a different one if needed.',happy
id48871,' let´s go distrikt!! thanks so much! we had a super time in nyc the best city in the world! home was the distrikt hotel and the staff did make us feel very much at home. great rooms very friendly staff - who gave us so much information on the city and help when needed. we were a group of friends (--) nearly all of us staying at the distrikt. rooms have a fantastic view (of course that depends on the floor) the hotel and the rooms are very clean the location of the hotel is just perfect. walking distance to a lot of places. we also loved that warm apple cider which you can get in the lobby free of charge. we also liked the breakfast and enjoyed a drink with friends at the bar. all in all a great small hotel which makes you feel right at home whilst visiting the big apple.',happy
id48872,' we booked a suite at the river inn for just one night and we were sorry we couldnt stay longer. we arrived in the early afternoon and tired from traveling we were to see they had room service very reasonably priced. the service and the food were both excellent. later in the evening we were given easy directions so we could utilize the transit system which left us free to enjoy dc without having to look for parking. we were slightly concerned upon our arrival due to a great many guests being there for a special event that we were not a part of but the service was not lacking in any area. i would say it was superb! we found the rooms to be very comfortable and quiet. once we closed our door we didnt hear anything from outside of our room. after a wonderful night is sleep we had a hassle free check out and our car was waiting out front for us without any delay. we were only sorry that we did not have more time to stay. we will absolutely stay at the river inn on our next dc trip.',happy
id48873,' my wife and i really enjoyed staying at the hyatt house in downtown charlotte. the room was comfortable and clean plenty of space good bed and bathroom. full kitchen was a bonus. for the value this hotel was a great option. free wireless worked great. easy to walk to anything we wanted to do in downtown. the only con would be the drop off area when you are checking in. you basically pull into the parking garage entrance and then have to immediately unload your car in a tight space. other than that we enjoyed our stay and would stay there again (assuming there isnt a major event going on at the twc arena at the same time).',happy
id48874,' i spent several nights and found the hotel comfortable pleasant and well priced for a good location. the beds were super-comfortable. i actually slept through the night - amazing for a -- week pregnant woman who tosses and turns trying to find a comfortable position. only two minor complaints. since i had a multiple night stay i would have liked a little more variety day to day in the breakfast buffet. and the elevators were ridiculously cold. but all in all thumb is up. id go again.',happy
id48875,' shared a one bedroom suite with my adult son and his girlfriend which was not only apporpriate - the shared bath was accessed via the suite lobby so no one had to pass through a sleeping area to get to the loo in the night. the decor was faultlessly comfortable and luxe (large marble bathroom vast king size bed) we were also offered complimentary breakfast in their amazing penthouse restaurant area (breakfast and private parties only at present but due to open to non-guests soon) with views to the chrysler building and the east river and a superb buffet breakfast (seriously the best sausages i have ever had) . our - night package was $---.-- pernight for the three of us for the first two nights reducing to $---.-- for the third night so great value too. very safe location around the corner (and across two streets) from the waldorf astoria. staff were also unfailingly but unobstrusively helpful.',happy
id48876,' staff was excellent polite and resourceful. our daughter loved the pool area and it is staffed with a lifeguard. our bathroom light burned out and maintenance was there within -- minutes after we called and fixed it. the room was clean and the king size bed felt wonderful after a long day at the harbor. we were close to walk to all events at the inner harbor. we also did some shopping in the city which made our location great. the front desk staff saved us $-- on parking by paying them at check out and informing us that our parking is good for all day so we basically got two days for the price of one. at breakfast there couldve been some danish etc. instead of just coffee however they offer a great breakfast for $-- and it was worth it. the staff there did a great job for us. overall my family of - was very pleased and when we return to the inner harbor we will use this hotel.',happy
id48877,' we stayed here for a soccer tournament over labor day. they overcharged us for all -- rooms we booked. they kept no records of which rooms belonged to who and couldnt tell who checked out and who hadnt. they charged me twice for a total of five nights even though i only stayed -. the second charge was initiated after i checked out. the desk people have no manners or intelligence. the rooms were disgusting smelled of smoke the window locks were broken. the hotel is in an unsafe area there are no restaurants nearby. when i called to inquire about the -nd room charge i overheard hotel guests arguing with the clerk about the conditions of the rooms and they told them they could leave if they wanted but they would still be charged. this place does a great disservice to the best western chain which usually has good hotels. i would prefer to sleep in my car vs. staying here again.',not_happy
id48878,' location is one or two blocks out of the soho action but i would go again for sure. it is not trumpy if that is a word. i was worried that it would be gaudy and filled with fake-gold donald trump stuff. it was the opposite. very sleek and modern and sophisticated. the spa no good though the hammahm thing they hype is just weird. no one wants that. the gyms really nice. they even provide clothes if you need some. lots of celebs stay here.',happy
id48879,' it was very nice to go to a hotel and be greeted by a very friendly staff ! we stay at hilton properties but this was our first stay here. actually we got an e-mail several days before our arrival from guest realtions manager jared to welcome us and to ask if we had any questions or needs prior to arriving. while there he checked in with us several times too ! - thank you ! everyone was very helpful with directions things going onetc. the room was spacious (for nyc) comfortable internet provided and very clean. nice to have the water bottle and snack gift bag in the room - just what we needed after the trip from the airport. within walking distance was everything we needed - restaurants subway theater. we would definately give it a great rating and will go back again!',happy
id48880,' i stayed at the warwick for four nights and found this to be a good hotel. my biggest complaint is that the hotel needs to buy new bathroom towels and cloths. the linens i received used to be plush but theyve seen better days and need to be replaced. other than that i really liked the hotel. the doormen were always friendly and got my car quickly when i needed it. (parking is $-- a night.) on my first evening at the hotel the doorman suggested that i take the hotel limo to my dinner location. that was a nice touch and i simply tipped the driver. the rooms were furnished nicely and i had a decent view on the front side of the hotel. the room also had a balcony which was nice since i could go out and check the weather before leaving the room. the hotel is a few blocks from the --th street mall area so it is a bit off the beaten path. but if you dont mind walking or catching a taxi to wherever you want to go youre within easy reach of the downtown hotspots. there were always taxis in front of the hotel whenever i came outside. the warwick is a nice choice if you want to be off the beaten path but within easy reach of downtown denver.',happy
id48881,' our first stay with a marriott hotel after numerous visits to san diego was delightful. we were in a concierge room which was really great so we could have breakfast each morning before meetings. our room had a wonderful view of the water and point loma. we were close to the convention center and good shopping and restaurants. my only complaint would be the high cost of valet parking but that is just city prices i guess. all the staff that we spoke to were very pleasant and helpful . would stay here again for sure.',happy
id48882,' we had a wedding in chicago and needed a decent hotel for - days. the good the inn of chicago was the best priced at the best location. a block from the famed magnificent mile. about a ---minute walk from the metro station. there is a gourmet cafe serving italian coffee located in the lobby and a ---- across the street. they had free wifi in the lobby (the intercontinental where our friends stayed did not have free wifi) the staff were friendly and efficient. the not so good this was no --star hotel. we knew that going in. normally i take photos of the hotel rooms and post them. this time i was unimpressed and didnt bother taking any. the room needed some tlc. it is true the rooms are small and the bathroom even smaller like a closet. you can sit on the toilet and brush your teeth at the same time. for - people it felt cramped. a few things to note: located near the magnificent mile aka michigan avenue there will be lots of traffic in the lobby. there was a baseball game that weekend so there were a lot of visiting fans. any hotel located on michigan ave will be busy. second they have small elevators. you will wait a while during peak periods. so fyi. the a-c was on full blast and was a bit noisy. we couldnt adjust it but if youre a heavy sleeper this shouldnt be an issue. so would i recommend this hotel? yes if youre staying a few days and the basics are good enough for you. no if youre traveling with a large family and you want larger rooms and prefer a lavish hotel experience. p.s. if youre visiting chicago here are my must-sees: art institute of chicago millennium park architecture boat tour a romantic dinner at table fifty-two (oprah is former chef art smith is restaurant)',not_happy
id48883,' my daughter stayed here dec -- - -- and really enjoyed it. she said the place was very clean and the front desk staff was friendly and helpful to them. she was traveling wth a friend and the walked or took the monorail everyone. the hotel was in a great location for all the places they wanted to go. her only complant was the breakfast was lacking of many choices. they booked the hotel at a great rate and it was well worth it.',not_happy
id48884,' my stay at another much hyped boutique hotel in nyc last year was so bad that i thought i would have a better experience when i checked myself into a --star chained hotel this time. unfortunately this was not the case at all when i visited nyc for the second time. millennium broadway hotel is in need of a major and serious makeover! the interior deco is so ---- is! the look and feel of the hotel is so different from the rest of its chain in asia. the whole lobby looked so gloomy with the dark wood panelling and black marble. when we checked into the room we were shocked that no quilt was provided in the room. there was nothing to separate the top sheet and the bedspread! how can a --star hotel miss this basic item??? was it deliberate?? although the room was neat when we checked in it was the little details that give us the impression that the staff just couldnt be bothered with the guest is first impression and experience. the lamp shades were out-of-place and the quilt is missing. and both of these two items were not rectified during our --day stay in the hotel. to add on to our already bad experience the electronic door system broke down on our second night. we couldnt open our door because the battery ran flat. intially we thought that it was access card key that gave us the problem. it was only after we had gone to the reception for the third time when we found out that the problem did not lie with the card but the flat battery. we had to get the security personnel to pry open the door while we waited outside the room. and we found out from the staff that this happens quite regularly in this hotel. do you call this a --star hotel? the only consolation is that we manage to get an early check-in at --am but only after a --hour wait. we were so tired after a ---hour flight. the one thing that i found out about the nyc hotels with great location is that they couldnt be bothered to improve on their service or facilities. this happens twice to me. both hotels are located along times square. this is so disappointing!',not_happy
id48885,' this is one of the largest courtyards ive stayed in with -- stories and the suite was clean and comfortable. the front desk staff was friendly and offered suggestions on local restaurants. the lobby had a bar which was unusual in this class of mariotts. with so many restaurants within walking distance or short driving distance near the chic cherry creek shopping district i didnt eat at the hotel. the best thing was the location free ample parking and free internet. quiet too!',happy
id48886,' didnt know what to expect but wanted to stay close to pace university and didnt want to the break the bank. i have to say for the price i paid it was well worth it. a no frills hotel with nice accomadations and great location. when in nyc the last thing you want to do is stay in your room so this place is perfect. from the corner guy selling coffee and food to the #--- subway station right in front of the hotel its perfect. i had a queen room and it was perfect.. the bathroom maybe small to some people but again i am not in nyc to spend time in the bathroom! its a -- min walk to chinatown a -- min walk to south street seaport about -- min walk to battery park and wall street. cant ask for a better location. lots of places to eat around the area too. i am planning on staying more often!',happy
id48887,' staying two nights in seattle - both booked for the -th ave. inn. friendly and helpful desk staff. the hotel was easy to find in a central location. the hotel is quite dated starting with the entrance and main check in desk. the halls are musty and reminded me of visiting my grandmothers old apartment. the location is poor with a clear view of a strip club and adult shop across the parking lot from our room. the crowd roaming the streets were very undesireable. the room was in disrepair with a hole in the bathroom door old furniture and a very dated bathroom. the rest of the room was adequate and the beds were good. ticking and clicking air vents kept my family up for several hours. security brought up ear plugs which helped some of us. we checked out and did not stay the second night. it is time to tear this hotel down and rebuild.',not_happy
id48888,' the hotel is very clean and did provide expensive valet parking. the shampoo and conditioner provided were very nice. however beyond the shampoo and conditioner you will pay for everything else at the hotel. business center charged $.-- per minute for internet usage. no free wi-fi or even local phone service. my short local phone calls racked up charge of up to $- a piece. the hotel will nickel and dime you and food including breakfast is too expensive. on the positive side the was a very nice plasma tv in the room and the beds were very comfortable.',not_happy
id48889,' i booked a suite with a pull-out couch so my son could sleep on it but the mattress was seriously uncomfortable even for a teenager who is not at all picky. the service was somewhat disappointing for an expensive hotel (almost $--- a night). it took them almost two hours to make up the inadequate pull out couch and then over an hour to have someone check the heat in our room which wasnt working. i was told by the engineer that the heat doesnt come on in the hotel until the outside temperature dips below -- degrees. one very positive aspect to our experience was that the hotel was real cotton sheets and real wool blankets (which were necessary as the room was cold).',not_happy
id48890,' the best of the best! the decor and the view from the lounge was awesome! rooms were large...clean and modern. the service was outstanding! we had drinks and appetizers in the lounge at night....great atmosphere and not too pricey for nyc...$-- drinks and $---$-- appetizers .... i had a great time...and the view ....all i can say is location location location!',happy
id48891,' overcharged -- times for a two night stay on two rooms totalling over ---- in charges the manager tyler is rude disrespectful and judging of character. will never use let alone recommend this place. such a disgrace to the name with that type of staff let alone the horrible stay we endured on our wedding day.',not_happy
id48892,' i was able to get the room on priceline for $----nt three days before the weekend. traveled --- and ------. location was perfect for what and where we had to go but in all actuality it did not have an abundant amount of restaurants nearby. the hotel room was spacious for nyc very quiet at the end of the hall very clean good shower pressure and a firm bed! the concierge was most helpful as well. the crazy thing that occurred to just us was the fire alarm going off because we were in the shower too long! lol thankfully the staff was up to our room instantly but it was embarrassing with both of us in towels! lol i would definitely stay there again.',happy
id48893,' front desk agent dave was awesome!! he was so patient with us and helped us find our way through the city. i have worked in a hotel for years and know what it takes to keep guests and how stressful it can be to handle phones and guests. our room was clean and no bed bugs thank god! close to everything we did!',happy
id48894,' great and fun place to stay. centraly located and nice people. can recommend it to everyone!',not_happy
id48895,' this property gives one the feeling that a renovation was partially done but the owners ran out of money. the rooms are decent with new bedding but the dents and black marks in the bathtub seemed out of place even in a four points hotel. free or reduced price parking would ameliorate some of this in my opinion. overall this is acceptable for a night. the location is quite convenient though i didnt use the shuttle. instead i rode the hertz bus rented a car for use the next day and drove the very short distance to the hotel for the night.',not_happy
id48896,' as others have said it is right in the financial district close to the office and people i need to see and the rooms are what you would expect. staff was very helpful and cordial ... the fitness room was adequate with a good selection of machines and it is convenient. i will certainly stay there whenever in the area.',happy
id48897,' the lobby and common areas are very nice and updated. the starbucks kiosk and bar area is pleasant. this is definitely a business travelers hotel. however the only thing new about my room was the bed and the granite countertop in the bathroom. the room was outdated otherwise - brass lamps old chair in the corner outdated floral curtains and outdated shower. the pictures are a bit misleading on the web site - they make the rooms look nicer and newer than they really are. the shower temperature was difficult to adjust and could basically be set to freezing cold or burning hot. i was in one of the wings on the ground floor. one of my colleagues in the tower said she thought she had a better room than what i described and also had complimentary water bottles that i did not have in my room. some positive items to note - there are complimentary computers with internet access in the lobby but the connection is on the slow side. they give you a warm chocolate chip cookie when you check-in.',not_happy
id48898,' i was welcomed immediatly by the staff and check in went very smooth and quickly. our room was upgraded due to being a member of ihg priority club and a fruit backet bottled water & chocolates were awaitng our arrival. the room had a georgeous bathroom with plenty of ammenties oversized room and the bed was very comfortable. we had a drink in the restaurant and it was very well appointed. a perfect stay and great value.',happy
id48899,' we visited nyc for two days for museums and a show. this hotel is well-rated on trip-adviser and deservedly so. tucked just off times square hotel is quiet attractively decorated throughout in moroccan style including the room. small hotel (-- rooms). very personalized feeling. small entrance and desk staffed in part by aspiring actors. very friendly and helpful. second floor is a nice lounge really two large and well-decorated areas. top flight light breakfast here for the guests. room was great some rooms are probably small. clean bathrooms first class. great location for a tourist. wed come back in a minute.',happy
id48900,' we stayed here during the ----n marathon. last year we stayed at the four seasons and although it was more convenient to the marathon itself the sofitel is far more convenient to everything else in town (restaurants shopping etc.) our suite at the sofitel cost roughly one-half of the one we had at the four seasons and although the four seasons may have been a slightly better hotel (much newer not quite so tired) it was by no means twice as good. service by everyone (front desk bell staff concierge parking valet even the bartender) was friendly and efficient but for us the real deal-clincher is its terrific convenient access to everything in downtown philadelphia.',happy
id48901,' the hotel is beautiful and fantastic for nyc! it is literally - blocks from central park. we got our morning coffee and walked through the park and rowed the rowboats. then stopped in at the boat house restaurant for a cocktail later on. the hotel has an amazing rooftop sundeck with an incredible view outside the indoor pool with full view to the outside. the staff was courteous and helpful. you expect tight quarters in nyc but the room was laid out well and didnt seem cramped. we had a wonderful view of central park out our window. the bed wasnt the best but everything else makes up for it! quick walk to the subway to get anywhere. rockefeller center is - stops away!',happy
id48902,' i went with a friend of mine to the maxwell while visiting seattle. i loved it. the garage has limited parking but we always found a spot. it is a little tight sometimes so be prepared for - point turns. the room was beautiful and very comfortable. it was clean and beautifully decorated. there are some places to eat within walking distance but any of the notable stuff is a little further away. id recommend this place to anyone.',happy
id48903,' this hotel has a great location for shopping dining and siteseeing. the room was very comfortable and the bed and linens are great. bummer that parking is so pricey and that the staff is not so friendly. the concierge needs a attitude adjustment he clearly isnt happy at his job. as for the restaurant brasserie jo my girlfriends and i walked in around --pm and went straight to the bar. there were only - others sitting and probably around -- others at the tables behind us. anyways we sat at the bar for about -- minutes and didnt even get a glance from the bartender. - others walked in and stood behind us and the bartender turned around and asked them what they wanted to drink. in my eyes this is poor service and just for that reason i would never go back there again. roof top pool is pretty cool but smaller than the picture appears. we checked in at noon on saturday and around -ish made our way to the pool. dissapointed that there were no chairs to sit so we went shopping instead. all in all the experience wasnt so great and i probably would not stay again.',not_happy
id48904,' the stoneleigh is quickly becoming our favorite hotel in dallas. we have stayed there twice this summer and have had superb experiences both times. the hotel is historic and very cool. it is a great old building but has been restored lovingly with wonderful new furnishings. its location is also superb...right in the middle of uptown with great access to major roads. the valet parking is an easy in and out and the staff is very helpful. the rooms are some of the best...the softess beds and pillows very high quality linens possibly the best hotel bathroom and plush carpet. the color scheme of the hotel is very inviting. we also had a wonderful experience at bolla on one of our visits. they were extremely accomodating to our kids during the visit. they even have a stoneleigh coloring book!! which i have never seen a hotel do. the food was superb. for the dollar value it is very hard to beat the stoneleigh. the only way they can improve is to add a swimming pool. if this ever happens i dont think we would stay anywhere else.',happy
id48905,' my family went to visit boston recently and stayed at the club quarters boston. this is a really nice hotel clean and modern facilities friendly staff and most of all great location - - minutes walk to the quincy market and freedom trail - minutes to the north end and all the subway lines are within a few blocks. the rooms were a bit small but clean. you would have to call for extra towels but the deliveries were instantaneous. they also provided complementary purified water and coffee as well as free luggage storage on the day of check out. all of the staff were very friendly. one of the managers hsin ti was especially helpful in making sure our stay was pleasant and patiently answered all our questions on getting around recommended restaurants and sightseeing spots etc. definitely recommend!',happy
id48906,' perfect location right on geary you can hear all the typical san francisco noise which i love it is fabulous. great hotel with old san francisco charm. right across the street are the theaters you can sit in the piano lounge and watch the stretch limo is pulling up to the theatres etc. great location to everything you can walk down geary to the cable lines and macys actually you can walk anywhere even down to the embarcadero. only thing could improve on is the front desk reception they could care less period so dont expect much from them friendliness included. love san francisco it is the place to get away to.',happy
id48907,' ill be back !!! big nice room very comfortable and very nice location. the place is calm and clean and the staff (sanjay) is very friendly. i know where ill be staying the next time.',happy
id48908,' we stayed at the bay club for - nights for a near by family wedding. the bay club in on shelter island in san diego directly opposite the naval air station north island (about - km away over the water). the hotel fronts the harbour and backs onto a huge marina filed with what is literally a forest of yacht masts. logically the views from the back are not stunning. from the front ( if you are a military plane buff as i am or enjoy occasional military traffic) it can be quite fascinating. the good news is that the military are good neighbours and the f--s usually dont start flying much before -am. ( for this australian seeing -- + parked f--s a similar number of sea hawk helicopters - in both cases representing a large percentage of our whole air force- and the very regular naval patrols in the harbour was a real eye opener). the bay club is - storied it has a good pool and the restaurant & bar are quite adequate. the included breakfast was ok lots of it but a narrow selection and the food was often only warm. lunch off the menu was better certainly well priced tasty and with good service. we found a room service dinner the same. the rooms were of good size fairly quiet and the bed comfortable. both the tv channel selection and the free wifi were good. personally i hated the pillows (i have a long term dodgy neck and it didnt respond well to the supplied unsupportive and lumpy pillows). the room was always hot and stuffy (unless you opened the verandah door which let the flies in) and the air conditioning proved a bit aggressive when we used it to combat the heat making sleep a bit harder than it could have been. the room itself was a little tired and the terylene curtaining by the verandah door was shredded in a couple of places. so while not perfect well priced great location and somewhere i would be to stay again - but ill bring my own pillow.',happy
id48909,' the phoenix was recommended by a friend who works in government in dc. other who had visited dc advised staying downtown to save time stress and for more safety. i am so glad i stayed at the phoenix. i had to save and sacrifice to afford this hotel but it was worth every penney. the bed was fantastic. the room was clean. the staff were extremely helpful. the food in the pub downstairs was some of the best in dc. it was wonderful to feel safe and be close to all the sights as well as union station. staying here truly made all the difference in my trip and i would stay again. call before you leave to see if you can get a better rate since rates change daily. i did and saved over $--- for my - night stay. the phoenix is a grand hotel with a superb staff who will make you feel at home.',happy
id48910,' this was a very beautiful hotel. rooms were very comfortable and even though it is next to a major junction the room was adequately soundproofed. the standard is what you expect of a four-five star hotel and furnishings-fittings were of very high quality. the room was also large and bedlinen was one of the most comfortable ive ever slept on. breakfast was qhat you expect of a hotel like this and also priced to the standard. the health spa had a beautiful pool large jacuzzi plus the changing rooms were very clean and well maintained. the staff i encountered were extremely polilte and helpful too. the only fault i could make was that it was a slight walk to the shopping areas and slightly longer to liberty hall-bell. overall very impressive and well recommended.',happy
id48911,' my husband and i had a great experience at this hotel. stayed the night before our trip to vegas! superb service in bar and restaurant. front desk staff was helpful and provided great service! i let the hotel know via a survey after our stay and u received an email thanking me for my good comments.',happy
id48912,' we travelled to new york (august ----- ----) for my niece is wedding; she chose this hotel for all of us. i was hesitant about our stay due to some moldy photos i had reviewed on trip advisor. i didnt see or smell any mold! we were treated very well by all the staff. jada was most hopeful at check-in. we had wanted to stay on the same floor as my sister is family but the room was somewhat small and dark because it was facing other buildings. all the room configurations are different. jada immediately found us another room a few floors up and it was beautifully bright & our view was madison avenue. my sister had a king room & it was much roomier than ours...but she had everyone in & out of her room every day & needed the space. the bed linens were spotless fresh & crisp! the towels...all of them...were beautifully white & fluffy. the room and bathroom were so clean! the room was not huge (we had a superior queen: about ---) but it was adequate for our needs. there was ample clean storage so i could empty our suitcases & get them out of the way. well i always carry lysol wipes so i could re-wipe the drawers. yes the carpet seemed a little tired but i also carry slippers. we were never awakened by the housekeeping staff in the mornings; i didnt hear other guests in the hallway. is this hotel expensive? yes. would i think free muffins or bagels could be provided at that price? yes. so at $---.--@nite we had clean sheets & great towels and walked out to get breakfast. at a comfort inn along the highway we would pay about $---.-- & get free breakfast. but then we would not be on madison ave. in manhattan. what is the hotel is fee-taxes for its location? it is what it is and the carlton gave us great service. no there is no free breakfast. i have no idea if free breakfast is standard fare at other ny hotels. but we only walked - short blocks to a great diner where we each had bacon-eggs-toast-coffee for a total of $--.--. this hotel is surrounded by great inexpensive places to eat breakfast & lunch. actually it was fun to go out & see the local activity. my one negative is that it took about - requests before i got my little frig. i have a bad back....the bed was wonderful! the a-c worked just fine. the shower is weak but ok. tub was super clean. nice complimentary toiletries were set out. i got all the extra towels that i wanted. my daughter-in-law works for the marriott company and we were able to use her friends-family discount and saved ourselves $---.-- ( off the $---.-- price). i was a little worried that we would get lesser tratment due to the discount but we did not. my sister ate at their hotel restaurant and raved about the food. to quote my husband the windows are just decoration . madison ave. is loud at night! taxis honk their horns all night. my other family some of whom were at the back of the hotel slept just fine....away from madison ave. but i still am i could look out onto madison ave. we were close to two subway lines...again - short blocks in either direction. we used both to get to-from state ferry to travel to ellis island & the satue of liberty. the hotel is one block off -th avenue or - blocks off broadway at --th street. we actually found the best-priced souvenir shop at the now-infamous -th & --rd street. we went out to various areas in the city each nite. our normal cab fare was close to $--.-- including tip. one cabbie wouldnt stop when he heard we wanted to go to broadway to see a play...it was too close for him to bother with us. obviously this is a good location in the city. i saw the crowds at times square; i couldnt imagine staying there!!! i think the carlton is a great place to stay.',happy
id48913,' just returned from a --day stay over the july -th weekend. thoroughly enjoyed it. location was closer to many things than i expected either walking or a short cab ride - really boston is a reltively small city in length and width for a major city. i have stayed at other wyndham is and so far this is the best. i had some problems at the others but usually due to new or slightly trained staff. even here i could see they didnt always communicate with each other but i had already learned by experience to make my requests during --- and to the preferred manager not the desk. to speak to some of the previous posters complaints i have a few replies: -) most wyndhams are historic buildings - not on the national register but refurnished older hotel properties. and this is common in downtown areas of older cities with no land available to build on. you want new? stay out by the airport. i happen to like character and atmosphere over the modern cookie cutter square glass blocks of the standard chains. if youre used to holiday inn or hyatt and that is what you like go back there. me i want the hotel to reflect the city -- that is part of my vacation. -) one person got a small room. i happened to get upgraded to a corner suite a large room that contained both the bedroom area and a full living room area. i tried the adjoining door it was unlocked and unoccupied so i explored. that was one of those tiny rooms someone mentioned -- just a shower twin beds tv on top of the wardrobe etc. even the nighstand had to be in front of the connecting door. obviously planned as an extension of the suite for a family with children. if you ask for the cheapest room you may get it. -) join the wyndham preferred club online even if only planning one stay. it almost always gets you an upgrade to best available at time of check in. then travel to arrive mid-week in vacation areas or weekend in business-convention areas and arrive early in the afternoon. since joining i have always been upgraded. -) next sign up for their email ads. you will get notices of specials. several times a year they will also announce a ---hour half-price sale at almost any property any time (no black out dates) for the next year. you just have to reserve during those -- hours for any dates up to a year in advance. hint: you can reserve several potential dates at several locations your card is not charged until after your stay. you can then cancel the unused ones with no penalty up to -- hours before. -) of course as always still check around with the competition at your finally decided upon location. you can always then call and negotiate - the other place to match wyndham is offer or ask wyndham to match the hyatt is offer etc. although if you did all of the above you probably have wyndham is lowest price. once there if you have a reasonable comlpaint (some people are never satisfied) nicely explain and request a solution. you usually will get it. no i dont work for them and i only travel twice a year. but a hotel can make or break a vacation.',happy
id48914,' we stayed here mainly because of the price and location. my daughter and i went to visit uw. the hotel is within walking distance and i was able to leave my car without paying additional parking. it is directly across from university village and the shopping and dining were really fun. the rooms were clean and the staff was extremely friendly. i would not hesitate to stay here again.',happy
id48915,' stayed at hotel max this past weekend. the hotel is very nice. other reviews i read mentioned that the room size was small. our room was on the small size but well laid out. rooms are nicely decorated and the bed is super comfortable with great sheets and pillows. slept like a baby! the location is superb. we parked the car all weekend and walked to shops restaurants cafes and pike place market. i would definitely stay at hotel max again.',happy
id48916,' we always stay here (well one year we could not get in & that was no fun) and always will. we live in wi and come for the detroit marathon every october. staff on the phone and in person are always helpful & patient. breakfast was good and they even crisped up my bacon for me. comfy room fast valet service always polite & cheerful staff. we travel around the country & in the uk and many hotels have staff that seem to lose their cool when it is a super busy event. elevators were efficient and they drove me to my friends house in the hotel shuttle. her house is not in the best neighborhood so she suggested i take a cab but the shuttle dropped me right at her door. also good air temp control. anyway definitely a good value and a good experience. congratulations!',happy
id48917,' hotel was in the middle of time square it was awesome. well worth the money. hotel was beautiful clean and friendly. you are in the heart of everything it was a vacation of a lifetime. went to a broadway show which was right across the street. was on the today show which was walking distance. totally a great vacation. traveled with my sister my daughter and her friend.',happy
id48918,' i especially like the concierge lounge for the repeat guest. traveling for business can be a grind but having a friendly familiar face remember what your favorite drink is and serve it up as you enter just make traveling that much easier. the choice of snacks could improve though.',happy
id48919,' i see that most people didnt enjoy the interesting part of this hotel - but this is what my family enjoyed about it. we travel extensively with our two young girls (age - and -) and we like for them to see the real side of places not just the same old holiday inn... we found this hotel charming the staff was extremely friendly and helpful and overall we loved it. yes it was a half block in the wrong direction but that was manageable because otherwise the location was fantastic. we booked the kid suite and it was fabulous - the kids had their own bunkbed room with toys and their own bathroom and us adults could actually spread out and have our own space. i would definitely go back - but dont go if you arent an adventurous traveller and prefer a isanitized vacation.',happy
id48920,' we loved our - week is vacation. the free breakfast and dinner made this a very affordable stay. our room was clean and the stgaff were very courteous!',happy
id48921,' we just returned from a week long stay at the renaissance times square and enjoyed every minute. the room was spacious and very clean as was the bathroom. my wife loved the deep tub and enjoyed a relaxing bath every night. room service was delicious and affordable (try the breaded chicken and shrimp for a scrumtious late night snack). the service was impeccable. the view of times square from the bar & resturaunt is all that it is hyped up to be. if youre looking to be right in the middle of times square your wish will be granted. one step out the door of the hotel and your knee deep in the midst of it all. if we decide to stay in times square again we will not hesitate to stay at the renaissance again. enjoy!',happy
id48922,' i travelled with a friend to a conference last week and stayed for - days at this hotel. no complaints whatsoever staff was great pricing (we did get a reduced nightly rate and free internet due to the conference) was good no problem with the internet reception as well. beds very comfortable and had an awesome view of the sky needle from our room. good location in the city easy to walk to many sightseeing destinations. would stay again without hesitation.',happy
id48923,' the old town inn is located very conveniently for the trolley to get downtown (i didnt have a car and managed fine). room was clean and reasonably comfortable. breakfast was good but breakfast room got busy. overall quality seemed fair for the price.',not_happy
id48924,' we returned to the chancellor at the end of our touring holiday in california because we liked it so much and it was very good value at such a great location (union square). we had booked a special package (romance on the square) with champagne chocolates and an --th floor room overlooking the square. the price included free cable car tickets and huge breakfasts there was unlimited free cofffe tea and biscuits also free email access. when we returned they gave us a suite on the top (--th) floor with a four-poster bed and - tvs & bathrooms. the hotel staff were very helpful and friendly and the rooms were beautifully decorated. the location was perfect for sightseeing shopping and for getting to & from the airport by bart train- an airport shuttle bus is also available. stay there - youll be glad you did!',happy
id48925,' from the check in to check out this hotel offers true rockstar treatment. the valet service is quick and affordable the front desk staff are friendly professional and accommodating housekeeping has fantastic attention to detail and the rooms are truly fantastic. i have enjoyed upgrades in the past and cannot speak highly enough of the staffs ability to make your trip as comfortable and exceptional as possible. . standard rooms are far from standard. the rooms and suites all boast clean lines simple but comfortable furnishing and effective lay-outs. the standard is amenities are also top notch. wifi is included in your stayand there are several cable tv channels available for viewing on the flat screen tv. the rooftop bar is one of the best places in downtown la and you cant beat the view or the service. i stay at the downtown standard every time i come to la. no question.',happy
id48926,' me and my girlfriend booked this hotel in april ---- thru the internet. we where going to new york to have a great time and we found carter hotel to be reasonable cheep and very central. according to the pictures on carter hotels website we found it to look nice. we do not demand much more than a nit and cheep hotel. when arriving to the hotel we found the reception to be reasonable but not good. the check in when nice but the staff was short in words and did not welcome us to the hotel. we got a room on fifth floor. already when we stepped out from the elevator we found the corridor to be in a bad shape. opening the door to our room made us laugh. the carpent was very old and we could see that it was very worn and the dirt was stuck deep into it. the wall painting was falling off and the sealing painting in the bathroom was also falling off. there was a tv on the room but not working. the air condition worked though. under the bed we found ciggarett butts and -- inch dust. the bath room was also worn and some days we did not have any hot water. we stayed for - days. there where no cleaning of the room during our stay and we had to ask for new clean towels and toilet paper our selves. the sheets where clean when we arrived but not replaced despite our stay for - days. if you are going to new york and want to stay at at cheep place carter hotel can be someting for you. but you must accept a room in poor shape and no service at all. we only used our room to sleep over night and was out in the city all day loong. carter hotel is more like having roof over your head while you are sleeping. carter hotel is in a very bad condition and it can not have been renovated for at least -- years. elevators worked fine during our stay. our view was a brick wall -- yards from the window.. carter hotel offers a very good location only --- minutes walk to time square. at the corner -- street and times square there is a very nice europe cafe that offers nice food. the store wall to wall to the hotel does not offer the same quality. we are not the persons who needs a high classed room. i who writes this have stayed in many places and the only place worse than carter is a youth hostel in tokyo with cockrouches running on the floor. normally i would not accept the standard that carter hotel offers. the standard is more like a place for people that has no money and no other place to go. for a tourist that rather spends the money on sight seeing and can live with a room in poor shape this hotel can be an alternativ. the pictures carter hotel has on their web site does not match the reality at all. if you like to have a normal standard room carter hotel is not for you. written by the marathonrunners .',not_happy
id48927,' stayed on april -th ----. emailed manager to complain and got no response. -. the bunk beds in our room only had fitted sheets (no flat ones). -. the room was not very clean - there was a bandaid and key card from the last guest left on the shelf by the bunks and bathtub looked dirty. -. vent fan in bathroom did not work. -. waterpark was disappointing since we could not get rafts or tubes without waiting way too long. it could be much improved if people had to pass their tube on to the next person in line after a ride instead of taking it back up again while others had none. talked to one person in line who waiting over an hour just to get a tube. -. also disappointed in part of the lazy river and one of the slides on the kids tower being closed due to not enough lifeguards. -. took us over an hour to get - towels for - of us. -. we ate at the restaurant and service was very slow and my husband is steak and potatoes were cold as was my chicken. we complained about the steak and it was taken off the bill but that also took a very long time.',not_happy
id48928,' i cannot say enough good things about this hotel and it is staff. check in was a breeze with erika who was friendly and helped us with a room being that the room we booked was not yet available. she later recognized us in the lobby and asked us how we liked the room we were in. the room was smaller than other residence inns ive been to but was very clean and comfortable. no microwave but there was a crockpot. we were only staying for a night so these did not matter to us. the full hot buffet breakfast was plentiful but the line does get very long! if you want a dining table get there much earlier than youd expect. by -am most of the tables were taken. the breakfast staff was cheerful and quickly cleared tables so others could sit. i would definitely stay here again as the location is great to be near the action of times square but far enough to provide quiet.',happy
id48929,' we stayed at this hotel for the first time a couple of weeks ago. i will say it was very nice! the rooms were all non smoking which was a huge plus! the room was clean not outdated and roomy. the balcony was a great feature to have as well. all of the linens were clean and fresh. the staff was extremely helpful and friendly! the whole experience was a definite plus! we will most definitely stay here again.',happy
id48930,' staff was terrific at this hotel. they were constantly going out of their way to assist you. suites are typical embassy suite type - large and efficient. breakfast was better than average since the omelettes were great. location was good - a five minute walk through a clean park to the airport subway station which is two stops from the city center. great restaurants just down the street - santaripio is for pizza and off the boat for seafood. a great view of the city skyline from the room. i highly recommend staying here if you dont mind -- minutes to get to the city.',happy
id48931,' the room is not the quality that we expected from wyndham. the room is old mold in badroom wall paper peeling. we were never provided the number of towels needed for the people staying in the room. one day there was only one towel for - people. asking for towels at the desk became a hassel. sometimes we would get the towels and some time they would say housekeeping would bring the towells. houskeeping did not bring the towels. the airconditioner face was loose. we could see to the outside through the crack. it was difficult to cool down the room.',not_happy
id48932,' great location - block from the f line trolleys.if you are taking bart get off the embarcadero and get on the f-line near the ferry building and the end of the line is right in front of walgreens - block up top northpoint and you are there! this is a very high traffic tourist destination so the hotel shows wear accordingly. typical holiday inn amenities. wifi is slow as stated by others.i found the bed very firm and very uncomfortable and have never had this issue ever traveling any where!! i travel all over the us...if you like firm then no problem. staff great and i got this for --.-- a night on priceline bidding. so that was a steal. very out of date tv that was very slow to access some of the features. i am sure this hotel is due for a remodel soon. i would never pay the ---.--+ the other travel sites list. great for families. large rooms. i was in the main building room --- view of northpoint front of hotel. rooms.',not_happy
id48933,' for a hilton this was not impressive or worth the money. an older property which has been well kept. no wireless in guestrooms wired only. spongy beds nice pillows. excellent working desk. poor service at restaurant below average food at the landing sports bar. fairly quiet for an airport property. good shuttle service. flat screen tv in room coffee maker. there are better choices nearby.',not_happy
id48934,' my wife and i stayed this past weekend for our anniversary and through a convoluted story ended up in the penthouse ---- for the entire weekend. we have stayed at your hotel numerous times over the past few years and every time your staff is very professional and courteous. cindy took very good care of us and we just loved our weekend and will never forget it. we also brought friends with us and have helped them stay at the w numerous times as well. thank you for a great experience and look forward to seeing you soon.',happy
id48935,' convenient location upscale & artistic decor beautiful bathroom with stone accents interesting lobby. we had a corner room overlooking --th which was terrific albeit a bit noisy. everyone on the staff from larry the manager who greeted us when we arrived to the bellhops were friendly and welcoming. good experience!',happy
id48936,' have stayed here a few times within the last year. every time was fine up until now. the cleanliness just isnt what it used to be. double bed room was left with - towel. used shampoo bottle still in the bathtub. the sink had not been wiped down (spots all over the sink and faucet). the room also had an overpowering air freshener smell. the staff was apologetic about it but there needs to be some sort of inspection done on the rooms before they are rented out.',not_happy
id48937,' *front desk staff friendly but incompetent. *phone service rude. *rooms ratty. *heater worked for only about -- minutes then turned to cold air. *tub wouldnt drain properly while showering. asked for another room next day *ice bucket lid was used-dirty-sticky - had to wash it before i could use it *after returning from a day of visiting family turned on tv. it was quite dark. called front desk - was advised there was nothing they could do about it. *guests-kids loud unruly inconsiderate - screaming and running up and down halls after midnight *bathroom was dirty - dried urine visible down front of toilet bowl. advised housekeeping supervisor herself of problem. she said she would be sure to have it cleaned but whoever did the job still did not clean it completely. *handhold in bath-shower pulled from the wall while my -- year old mum was holding on to it as she stepped from the tub - luckily she didnt fall. (see pic of screws that i told the hotel i felt were obviously inadequate for what they were being used for) *after i did not get the manager on the second try to talk to her about the handhold i wrote an email after returning home from my trip. the hotel did not answer my letter of concern so i sent my complaint to the better business bureau for the denver-boulder area. and wow!! not only did the hotel ignore me they blew off the bbb too. twice! *i wouldnt recommend this hotel to anyone.',not_happy
id48938,' stayed there last week and although our room was small this hotel boasts a staff of friendly and helpful people who did all they could to make our stay pleasant! fun place to stay and great location!',happy
id48939,' were all staying at the sls hotel in la (previously meridian) it is very hip & cool ! my company picked this hotel for us all due to connection but im finding it really hard to relax here. this trip im in la for two weeks and this hotel is not doing it for me. i would have checked out by now but unfortunately the rest of my group arrive in a couple of days and they have pre-booked this place also so ill stay and try to get into this vibe ;-) currently i am here alone but in a few days friends (with their kids) arrive! i was booked to have a signature suite but upon arrival i was told the room did not have a bathtub (im a water babe and need the tub to relax!) so im down graded to studio suite this room is almost half the size of sig suite ;-( and being here for a two week stay i was hoping to have isome space (i previously stayed in a deluxe room for one night hence knowing to book a larger room this stay. i wish their website gave room size- lay out) it was slightly irritating that just two days prior to my arrival i was told it wasnt a problem having a big tub suite that maybe id have to move rooms for one or two nights which i said i agreed to yet upon my arrival i was told the only suite with a bath tub was now booked the whole time i was here! aaaahhhhhhhhh! anyway as im here i decided to write my own little review as im always utilizing trip advisor and want to give something back. please note what i have written in this column is a how i personally feel not a reflection on the hotel chain terms+conditions ; this place is not kid friendly nor practical (watch this space ill let you know how the kids get on here once they arrive!).... but here is an honest review from me of the experience so far- fyi p.s. stands for philippe starck the hotel designer. i have tried to be positive for every negative statement made (just the kinda girl i am he he ). - no bath in --% of rooms (it is ok if yr only here for a night but any longer and can be a pain!) -a beautiful designer large bath tub - if u can get it! (only a handful in the rooms in hotel and then only in rooms with two twin beds not king bed rooms....)if you do manage to secure one it is heavenly.... - in the standard shower cubicles (not rooms with bath!) shower has one angled head which is so high up that yr hair gets wet always regardless if you wanted to wash yr hair or not! also have to walk and stand in shower to turn it on (getting splashed in cold water until it heats up) bring shower cap as not supplied! -a shower cubicles huge -could put a bath in here hint hint ha ha ;-) or get up to mischief in this space he he - safe is on top shelf in wardrobe so you need a chair to access it (unless yr a basketball player!) -a safe big enough to put a laptop - wardrobes so small that if you stay any longer than - days yr screwed -a pretty pictures on wardrobe doors (very signature p.s. design) - no drawers to stash underwear etc! -a nice shelves with martini makers and drinks cabinet -a hangers in wardrobe are beautiful but huge more than - and no more room for clothes! - restaurant always fully booked in hotel (even as in-house guest i cant get a table till --pm+ and that is a booking for a thursday night- trying to book for - days in advance!) so unless you pre-booked weeks in advance go find somewhere else to eat. -a bazar restaurant really nice try getting a booking make in advance or hang out for a drink at the be seen bar instead ;-) or have afternoon tea here at the chocolate counter very yummy! i actually really like this concept though i worry the kids will knock over the statues etc surrounding the place inside - even i got conscience of knocking anything! - hotel rooms are very dark! (everyone complains about this) they have had to give me extra standing lamps just to do work on my laptop. it is also quite a challenge putting on makeup not sure if im looking like a vegas show girl going out ;-) -a upside to this is it is romantic (?) - paper thin walls. i could hear my neighbor unzipping their suitcase and talking in the morning -a guess the upside is security can hear anything and help if need be ....(i heard them walking around and talking on their walkie talkie last night) -- not enough table top area in room or bathroom to put laptop mobile phone etc (let alone make up wash bag etc etc ) --a the starckness makes the room appear bigger ;-) -- teething problems with housekeeping so far both days i left the note on bed and towels on floor to be changed yet i was given the same linens just folded ;-( --a they really are trying very hard to improve and welcome the call to fix the issues. -- personally i like a coffee - tea maker in my rooom there isnt one here --a as i had some issues upon check-in the very very sweet man at the front of house who showed me to my room brought a coffee maker to my room for my personal use *this im most grateful for* -- my simple breakfast order arrived wrong. i ordered green tea with soy milk on the side got earl gray tea with regular milk (and the hot water smelt of coffee.....word to mgmt use different pots for tea and coffee pls!) -- the pool is not a iswimming pool but be seen dipping pool. im just a little to self conscience i guess. --a upside it is very beautifully designed and modern. great views on a clear day as it is on the roof top. i also enjoy eating at the restaurant by it grabbing a simple sandwich. -- concierge are a little all over the place. messages never get followed up if the person is not around i.e. if you asked one member of staff to book something then only liaise with that member as it seems to get lost in the system. (heavy tipping still doesnt help!) --a ......eh they look cute at their door table. actually casey (one of the staff) was very sweet and gave our group a complimentary drink while we waited for him to make a restaurant booking for us *bazar was full so we had to go elswwhere admittedly it was a friday night last minute booking after all* -- the spa - it was freezing! which made me quite tense and i caught a slight chill from it ;-( the wet room faces the waiting room so you hear people coming in and out constantly (the jingle of their locker keys and hum of conversation) --a even with all that i had a truly awesome experience and would definately go back (even as an outside guest!) the girl doing the treatment was exceptional she put heat packs to warm me up and did a fantastic job of the treatment. it was over and above service expected. i highly recommend this! i have to say overall staff is the greatest thing about this whole hotel experience! *well done!* they are all very attentative are so very sweet and are really really trying hard to be accommodating (one guy in particular is worth his weight in gold as a staff member here! always smiling and going above and beyond the call of duty trying to rectify things and make the guests experience an enjoyable one! thank you!!!! *sorry if i seemed to have been snappy at you*) in all honesty it is just the way the hotel has been designed it is not user friendly. nice to look at not so nice to stay at! philippe starck should stick to make his beautifuly pretty pieces of furniture and other items and leave room - interior design to others (unless he has loads of space to put his beautiful designs as unfortunately they dont seem to work on a practical every day level) ahhhhhh.... i have to try liking this hotel (i am so trying to be *cool & hip* ha ha i must i must but not sure id stay here again if my trip is any longer than - days (unless i manage to secure a bathtub signature suite!!) hope this review helps you make up your own mind? happy travelling!',not_happy
id48940,' this is the second time i stayed at the casablanca but have recommended this to my friends who have all enjoyed it very much. the staff here are fantastic and the location is amazing. some of the rooms are quite small. this time around we had a deluxe double and also a mini suite as we are a family of six and they were great. having a room overlooking the street means you hear the street noise but overall this is a great hotel to stay at while in new york. breakfast is always nice and the wine and cheese at night is also a great way to relax after a busy day out. ill be back!',happy
id48941,' the ritz is definitely top-notch and you know this the second you pull your car up. warm texas greeting and beautiful decor in the lobby. the hotel is situated in a great location with everything from smashburger to morton is located within walking distance. since the hotel is fairly new the rooms are nice and spacious which isnt easy to find in downtown hotels. a nice touch is the hotel bentley that a driver will take you to-from places w-in a three mile radius. the pool was the only thing that was a little disappointing. we could see the residences pool from our hotel window and it looked awesome...was large and had lots of shade trees. the hotel guests pool however was small and only had three umbrellas with no areas of shade except in the morning bc of the way the pool is positioned. with ---+ temps...would have been nice to be able to take a break from the sun. they do however keep the pool temp cool and check it often. the service was really good and the food-beverages were excellent! highly recommend the as you like salad...and the berry mojito =) something that was a little annoying is the key system. we had four rooms and unfortunately one of the rooms was on a different floor. you need your room key to work the elevator which isnt a big deal and common these days; however it is floor specific so we couldnt go visit our friends without one of them with us to work the elevator to get to their floor. you also need to use a room key to get out to the pool but the bathrooms are located inside before you enter the pool area. so you need to take your room key with you to-from the bathroom or hope someone is close by at the pool to let you out. the spa is awesome...did the gem stone massage (hot stones) and was by far the best massage ive ever had. you also get --hour access to the spa facility if you have a treatment which includes a sauna cedar sauna and a whirlpool. if youre looking for some great people watching then the bar area at night is a must-see! definitely a place to be and be seen. there was a nice bar area with an outdoor area and a dance club area in the back. all areas were packed on the saturday night we were there! overall we had such a wonderful time and would recommend this hotel.',happy
id48942,' we stayed at the palomar mainly because it is pet friendly and also located in the center city.the hotel was terrific. it is in a remodeled ---- art deco office building known as the architects building. there are -- floors but four very speedy elevators. in addition to taking our pet the hotel has a nice fitness facility on site really good wi-fi and excellent room service. the lobby is a pleasant place to wile away a few hours. the only small complaints we have is that the numbers on the phone were so small as to be unreadable and the maid service was slow one day- we usually walk the dog while they clean and i had to be outside int the cold for a couple of hours. we will stay here again and look for other kimpton hotels around the us. we had a favorable experience in the la palomar.',happy
id48943,' i had never heard of this hotel or the kimpton chain until my girlfriend booked it for a girls weekend. it is very well located and oozes charm. the staff bends over backward to make you feel welcome and comfortable. there is a beautiful restaurant in the lobby. the food is delicious. the rooms are spotless and beautifully appointed. i will definitely be staying there again and joined their preferred program so i can enjoy their hotels in different states.',happy
id48944,' save your money and go to the westin up the street. the w is a dissapointment from the beginning to end and is poorly maintained. had to call for room service twice (they didnt come while we were out all day). whatever whenever service is great if they pick up the phone. it usually just rings. fitness facility was in disrepair with one working treadmill and one elliptical machine for a ---+ room hotel. reserved a king room and printed out the reservation. couldnt give us anything but two doubles on check in. what makes me the most upset is that im an spg platinum member... first and last experience at a w.',not_happy
id48945,' my husband & i stayed here again august --- ---- for business & were pleased once again with this beautiful well-staffed hotel! we stayed here many times & always feel like were at home. the staff here is very friendly & seems to enjoy being of service! the made-to-order breakfast is great & filling (zachary makes yummy big fluffy omelets!) & the nightly manager is reception is usually generous & the snacks are really good (fresh fruit sometimes chicken tenders brownies etc.) not just the usual chips & hot sauce at some other places! great friendly bartenders - megan & maria! we have always found everything from the lobby guest rooms restaurant business center elevators everything to be in excellent condition & well run. this is by-far the best embassy suites weve had the pleasure to stay in! we enjoy coming back here every time! we could stay much closer to where our business takes us while were in houston but it is worth the drive to stay here & weve stayed here probably - or - times over the past few years. i know theyll keep up the good work!',happy
id48946,' first off i must to say i’m shocked to read reviews about a lack of atmosphere or inadequate service. i just got back from an amazing - night stay at the greenwich hotel that was nothing short of perfection. the staff was warm and welcoming; the drawing room and courtyard were charming; and my room was simply wonderful (the bathroom was especially amazing- gorgeous deep soaking tub). the overall vibe was more genuine and intimate than any other boutique i’ve visited in manhattan. i find that sometimes the “luxury” category can carry a degree of pretentiousness that clouds a more honest charm. the greenwich is defined by this charm. i’ve stayed in nyc a good amount over the past -- years and am thrilled to have found what is truly a hidden gem. as a self proclaimed veteran of the new york hotel scene the greenwich earns my highest recommendation. there is no doubt i will be back.',happy
id48947,' the overall experience was fine. it was the little things about the hotel that make me feel that it was not a - star hotel. there was a tear in the shower curtain. the front desk people were...not the friendliest. the view and location were great. across the street from a bart station and very close to union square. lots to do in the area. some advice for a traveler on a budget it cost $-- plus --% tax to park at the hotel. if you are not looking for in and out there are two public garages both within - or - block that are much cheaper ($-- max incl. tax).',not_happy
id48948,' we are three days into our new york stay to attend the graduation of our daughter from college. one more night left and i am eager to go home! started off quite well here with a friendly front staff and courteous room service. this evening after using the restroom in the lobby i was rudely accosted by a security staffer who sarcastically requested me to check with him before i walked off the street and used the washroom of the premises. when told i had been residing at this establishment for three nights instead of politely admitting to his error he tried to justify his rude approach to me. a simple admission of error would have sufficed -- instead this expeience left a bad taste in my mouth about this establishment. as much as i enjoyed my stay here i do hope to return and i sincerely hope management of this place will ensure proper training of some staff in the etiquette of customer management. just wanted to bring this to the attention of management. thank you',not_happy
id48949,' we stayed at this hotel three nights in june . we asked for a suite with two queen beds as we were a family of -. when we got to the room after getting there in a round about way beacause of the concert we found we had been assigned a room with one king bed. the staff was to make up for this error by upgrading us to the biggest suite in the place. it was fabulous! we had a marina and a pool view. the suite was huge and very very nice. also the hotel pool area is very nice. it has a polynesian setting and very nice furniture and a pool bar. food service pool side was terrible but food service to the room was wonderful. one incident which occured is that since there was a concert there in the evening a hotel security guard was walking around making sure that non-guests were not at the pool by brusquely asking to see everyone is key to their room. while this may seem like a good thing to ensure that uninvited guests are not at the pool it was very unpleasant when the guard accused my three children of being uninvited guests and they had to come find us to prove that they were indeed guests at the hotel.',happy
id48950,' we stayed at tapatio cliffs from april ----- ----. my wife and two kids (-- and --) shared a suite. my brother and his wife (no kids) and my parents each had their own suite. all rooms are suites with a bedroom and a living room. we asked for and used two fold up beds for our kids in the living room. it worked just fine. rooms were clean nice furniture and in good shape although a bit dark. the rooms are spread out in about -- two-story buildings and in the larger main building. i would recommend one of the higher up buildings to ensure a good view. they are more expensive but many of the lower rooms and those in the main building have little or no view. the grounds are very nicely landscaped. note that it is very hilly and less active people will probably depend on the shuttle to get to and fro. two large pools and a huge water slide (actually an enclosed pipe--scared the heck out of me but the kids loved it) in the falls area attract most of the kids but many adults as well. these areas are a bit crowded and noisy but just fine if you like some action (poolside service for food and drinks piped in music). the best kept secret are the - or - small pools spread out over the grounds. some are only about -- ft across but all have lounge chairs and are often unused and are great for couples or those who want peace and quiet. the small sunset pool is fantastic--beautiful view and tables where we ordered rooms service.service was consistently excellent food is quite good although pricey. interestingly the minibar in the room was reasonably priced. cokes for $- and beer for about $-. contrary to some posts the facility is in a great location only --s of minutes from most parts of town -- highway minutes to the airport. several grocery stores are within minutes of the resort if you want to bring food in. a really nice undeveloped city park surrounds the property with many nice hiking trails of desert terrain. i dont do golf but the course looks nice. all in rt (squaw peak) is where more of the kids go so dont worry about being overwhelmed if you are a couple. on the other hand tapatio was great for our kids.',happy
id48951,' stayed here for eleven nights very family friendly could not ask for anything better. ideal place for all the main attractactions. big recommendation to visit beale st. the rooms where very clean & tidy the food was excellent all the staff are very helpful . this was my first time i visited the usa & will be back again will stay here again!.',happy
id48952,' i stayed here on two of my trips and unfortunately it got too expensive the second time. the rooms are good and offer everything you need and are clean. the pool is ok parking is for free which is very good and there is enough parking space all the time. the service is quite bad but the location is good next to some fast food restaurants and not too far away from venice beach. as i wanted to stay exactly at this location again i just spent the money but next time i will try something else in l.a. which is cheaper.',happy
id48953,' if you view my profile youll see where i say... if it is not at least as nice as home why go . well that could sum up the houstonian perfectly. and not in a positive way. first let me say the staff (meaning restaurant staff bellmen concierge) could not have been better. one other reviewer said they were great with no attitude. i couldnt agree more. but management.... another story. very unwilling to budge on any issue ever. let me explain. when i saw my delux king (price on back of door said $--- per night) i cried. it was so small and worse yet the bathroom was snail sized. just not what id expected. this whole idea of floor to ceiling windows touted in every ad you see means nothing to me if you cant get out into the outdoors. i thought these windows were an opening to the outdoors such as with a balcony patio or such. but no. they were just windows that made you feel you were an animal at the zoo. so - i talked to them about an upgrade and they were completely unmovable except to say if i moved to a corner room within the same catagory i might feel it was a lttle more spacious. but that couldnt be done until the next day because they were full. never mind that the bellman who took me to my room mentioned they only had -- reservations that night. so the next day in an effort to be reasonable i waited until - pm to call from down at the pool to get my new room and they still said the room wasnt ready. now this on the heels of them telling me that - such rooms were coming available that day and checkout time is noon???? you know how youre in limbo without a room to call your own - no where to shower unpack. they had told me around noon when i went to the pool to have everything in a packed state and left in the room and a bellman would come while i was at the pool and move my stuff and then i could just call for my new room key from the pool. well at -p.m this was it for me - i knew i would never come here again nor refer a friend to this property. so the new corner room was moderately better. i still think when i stayed at holiday inns (in a former life) the room was probably about like what i was experiencing here. i havent even mentioned the paper thin walls (noticed primarily in that first horrible room) i could hear every word from next door - horrible. and it wasnt that they were shouting or playing load music - just conversation. im a fair enough person tho to mention the good stuff: the bed was heavenly - perhaps the most comforatble and luxurious ive ever had outside of my own. (but the towels were like from kmart i must think). again the staff (other than management) were unbelievably lovely. shuttle drivers - great (hi mike and carlos) - lovely lexus sedan. still none of the good was enough to outweigh the bad. i will not be returning ever. p.s. if youre ever in houston(staying somewhere else i should hope) dont miss the opportunity to lunch at the manor house on property - pure heaven.',not_happy
id48954,' stayed here for a trade show. connected to the convention center. between the waterfront and camden yards all within walking distance. staff was helpful. the hotel is showing its age. room was comfortable and clean',not_happy
id48955,' i checked out of this hotel yesterday (--------) after a wonderful five day stay. the room is on the small side but it was very clean the maids did a great job they even cleaned my coffee pot each morning. the pool looked nice and it is heated but i didnt go swimmming because the weather was too cool. there are sliding glass doors in the rooms on the first floor that face the pool but you cant access the pool from the room because there is a planter with flowers right in front of it and there is a sign that says you cant jump over the planter you must access the pool from a hallway door. if i stay here again i would stay on the second floor so i could sit on a chair on the balcony facing the pool.. the continental breakfast consists of pre-packaged pastries bagels toast cereal oatmeal and fruits. which was enough for me i was happy with it. the staff is very nice and helpful one employee even looked up locations on the internet for me when he didnt know the directions. there is garage parking at a $-.-- a day fee. there is no access to the garage elevator or hallways without a keycard. several restaurants shops the metro station and hollywood blvd are all with walking distance of the hotel. the one single thing that bothered me had nothing to do with the hotel it is the neighborhood that made me apprehensive. the neighborhood has a few strip clubs and i noticed a few unsavory characters walking around at night but no one bothered me. the hotel is right across the street from hollywood high school so i thought it was terrible that strip clubs are located so close to students. i have a feeling that the neighborhood is probably worse than i was thinking while i was there. if i stay there again i would not stay alone like i did on this trip.',not_happy
id48956,' i was surprised to find a small hotel in a very central location in sf at such a reasonable rate in a world class city! the service was great and dinner at kuleto is next door was superb. if you dont want the sounds of the city (sirens street musicians playing saxophones and garbage trucks in the morning) dont stay here. but if you want a wonderful sf vacation spot near the cable cars union square foley is irish pub and kuletos for dinners give this place a try. the service was superb the rooms are renovated to include a killer shower and all the electronic amenities you need are provided in the room including an ipod docking station and wireless internet. we would definitely return.',happy
id48957,' this hotel is ok the rooms are a reasonable size (we had a deluxe room) and are pretty clean. the decor is a little tired and could do with updating but i am not overly bothered about this. the location of the hotel is really good just up the road from union square this was probably the main selling point for us. so now the bad stuff - the bar staff were pretty rude in the lobby bar. one girl continued to talk to her friends throughout pooring my drink and only uttered the price to me after she had finished her conversation. was like some kind of exclusive club for the staff which us guests were not allowed to join... also - a few people had mentioned the club on the --st floor the starlight rooms so we went up one night to check it out. my only advice about this club is dont bother . it looks as if it hasnt been decorated since about ---- (the date when many of the pics of the owner with various celebrities was taken). the bar tender was extremely rude to us also. we left after one drink and went elsewhere.',not_happy
id48958,' my vietnam veteran reunion (charlie battery -st---th vietnam veterans -------) was held at the embassy suites phoenix biltmore hotel from april ----- ----. i cannot express how wonderful the rooms staff food friendly atmosphere and the whole environment contributed to the success of our reunion - it was just great. i would like to particularly like to thank ms. janice yates sales manager and ms. claudine sanchez director food and beverage with the embassy suites phoenix biltmore for their kindness and sensitivity to a group of war weary vietnam veterans - great job.',happy
id48959,' if you dont mind tiny i mean seriously tiny bed touching the door tiny having to clean up previous guest hair balls staff walking in unannounced no privacy in room bad elevator smells and loud music unfriendly staff hmm what else can i stay then this is the place for you. not a good ny value. spend the same amount and stay somewhere nice! oh and ive slept on more comfortable mats in a tent in the wilderness.',not_happy
id48960,' my stay at hotel ---- was as welcoming hip and luxurious as advertised (i discovered it via the internet). highpoints for me were the very comfortable bed great location spectacular bathroom and friendly staff. i ate at boka one night -- food and drinks were way better and more creative than most hotel restaurants. id say here again in a heartbeat!',happy
id48961,' we have just returned from a - night stay at the hilton garden inn times square and as other reviewers have mentioned its in a great location just one block from times square best bits walking distance from rockefeller centre central park bloomingdales most of the theatres & -th avenue - saks etc. staff: very polite and friendly - abigale on reception very kindly recommended a restaurant and obtained us a copy of the menu & if he is working try and guess the age of donald the bell man! room: beds are very comfortable and the in room fridge and microwave are a nice touch the rooms all have flat screen hdtv’s and the rooms were clean and tidy restaurant: the pigalle is really handy for breakfasts and dinner reasonably priced and very hand if you have just landed and are after dinner without venturing too far. bad bits room: only a minor point if you have the room next to the main air-con vent near the ice machine (we did) it does tend to make a racket but eventually you may get used to it. the loft lounge: bit weird this we couldn’t find it!! nor did we really ask for it but it’s detailed on the hilton website you may need to do a bit of exploring to find it! overall we really enjoyed our stay at the hgi and would recommend this hotel.',happy
id48962,' we stayed at the crowne plaze for - nights in the galleria area. this is in a prime area close within walking of great restaurants one nice little sports bar. we would highly ecommend this place for tourism and business travelers. guest services went over and beyond to help us out with our stay.',happy
id48963,' we arrived in dallas after a long international flight. the accomadations were excellent. the breakfast was outstanding. kudo is to the staff and the breakfast chef!',happy
id48964,' the hotel is located right next to the runway and the sound proofing is terrible. unable to fall asleep because of the constant roar of departing jets i called around --:-- am and was told that the noise would stop between - and -:-- am and start up again at - am. at - am i was awoken by the construction going on at the pool area under my window.',not_happy
id48965,' part of the reason we selected the hotel was because it advertised having a pool and hot-tub. the pool ended up being so dirty that the sides above the water were black with grime and people had taken to scratching profanities into it. otherwise the rest of the pool had dark dirt stains covering the bottom and sides. the hot-tub was luke warm at best and just like the pool it was filthy. we informed the desk about both the pool and the hot-tub and they stated they were cleaned regularly and were operating as they should. these statements indicated to us they did not care about what we thought once they had our money. a further complaint was the difficulty in finding information related to their parking accommodations which turned out to cost an additional $---day. the rooms themselves were adequate although the marble in the bathrooms could have used a thorough cleaning as they had dirt and rust stains. the best part about the hotel was the location as it was in walking distance of the space needle the public market and for us qwest field. this hotel is good if you are just looking to catch some sleep but you do not worry too much about quality. if you want to soak in the hot-tub or swim in the pool at the end of a long day look for other accommodations.',not_happy
id48966,' my son and i paid only $-- through hotwire; so it was a pretty good value. i thought the place was interesting; given they took great pains to retain the historical character of the building. the room was small but clean. they really kill you with the extras here though. no coffee maker--no wi-fi- (well for a price.) parking is outrageous. location is great but i woulnt pay more than --- bucks to stay here.',happy
id48967,' weve been coming to motel capri for the past - years. location is great - lots of restaurants safe quite. staff is very warm and professional. rooms are small but very clean and have been updated since our first time here. we were pleased to have a microwave coffe pot & big flat screen tv! why waste your time and spend hundreds of dollars for fancy hotels in bad areas? rickey the manager is alawys very helpful with everything here. high recommendation from us!!!!',happy
id48968,' the hotel was acceptable. the area was very dicey. lots of homeless the area around dart (dallas area rapid transit) was full of folks that looked like they had just been released from the pen. there were no police foot patrols and frankly i would not have walked around without a gun. dallas if you want this area to prosper increase your police presence and lighting. the hotel was basic and fine i was kept awake all night by the traffic. make sure to ask for a room on the quiet side if you decide to stay here. i would not recommend walking around the area at night.',not_happy
id48969,' this was the worst hotel i have ever stayed in! i went with my parents over thanksgiving. i had a room on the third floor and the room was incredibly noisy from the club downstairs. i was not told upon check-in even that the third floor is noisy though the staff told their boss that i was warned which really annoyed me. when i called the front desk to ask to have the noise turned down one of the staff said that they get complaints all the time and there is no soundproofing from the club downstairs which blasts music until -am. his boss lied and said that they only occasionally get complaints - seems that lying is standard here. then they moved me to another suite (as if that was a step up when all i wanted to do was sleep). i went to get into the bed and the sheets were dirty with hairs all over - gross! i then had to get moved again. my parents stayed on the --th floor and their room was crazy hot. they couldnt adjust the temperature and had to keep the window open at all times. it was super loud for them too. needless to say we had terrible nights and will never be staying here again and i will do my best to tell everyone not to stay here either.',not_happy
id48970,' this hotel was awful. when we first arrived we had to navigate through the smokers hanging right outside the front door. not a great introducation. we walked into the hotel four times during our stay. each time there were smokers right out front. the hotel lobby was crowded and there seemed to be groups of people getting in and out on various floors making the elevator service slow. the first thing we did was eat in the hotel restaurant. it was fair at best. our room looked ok on the surface. however we quickly noticed food from the last guest in the mini-fridge and blueberries under the coffee table. it did not appear that the room had been properly cleaned and vacuumed. we came to also see that the sheet on the bed did not fit. so the bottom (about a foot) of the mattress exposed! the toiletries the hotel had in the bathroom (like a pack of toothpaste) were dusty like some of them had been there for quite some time. the bed was ok. the sofa bed was uncomfortable-like sleeping on springs. i was so turned off by the hygiene at this hotel that we skipped free hor doevres and breakfast on the club floor. i could not wait to get out of there and was glad our stay was only for one night. we wanted to stay on the penn campus. next time ill stay further away. i would rather travel a couple miles from a decent hotel rather than a couple blocks from this place.',not_happy
id48971,' let me first state first off that ive been in the travel industry for most of my career and have stayed at some incredible hotels and resorts in the past. that said i tend to be very critical of the properties i stay at and the service. i stayed at the solamar for my birthday in october and had a graeat time. when they found out it was my birthday they upgraded my room to a suite and sent a bottle of champagne. nice touch. at that point they didnt know that i was in the industry either. my friends were in a regular room so i was able to experience both and was inpressed with the rooms. the outdoor bar-pool on the -th floor was great. a bit pricey on the drinks but a very hoppin place. my suite looked right into petco park where the padres play and if there were a game going on i would have been able to see some of it. great location too..........a couple of blocks from the gaslamp district for restaurants and nightlife. the wine reception is a nice touch also. one word i might use as a descriptive for the whole hotel is trendy but not obnoxious. overall a great experience including the service and attention to detail.',happy
id48972,' immaculate rooms a lovely hot cooked breakfast buffet and a staff that made the hotel better than any four star one ive stayed at. we came for a funeral and all the extended family stayed here. when they learned we were all from out of town and had no home to get together at the staff invited us to gather in the breakfast room. they made us so welcome. we sat by the fireplace and reminisced. it was quiet and comfortable. the location is ideal- we had people fly into sfo and san jose and had relatives from various california cities and the hotel is conveniently situated near multiple freeways close enough to make reaching it a perfect meeting point. a hotel can be well located completely well appointed like this one but the heart and soul of hospitality is the staff. this one went above and beyond. all it took was letting us use a public area but they made us feel welcome and that made all the difference. the only weakness i found about this hotel was an odd one... the signal strength for multiple cell phone carriers was awful a surprising thing for silicon valley.',happy
id48973,' stayed july -- thru august -. beautiful room for the weekend rate i received. large bathroom with separate shower. if you join the omni hotel select guest club you receive complimentary morning beverages which we enjoyed. i agree with the previous poster who noted a car in la is a must so staying downtown was not much of a problem for us. would definitely stay here again if i got the same excellent rate.',happy
id48974,' lovely staff! great beds clean pool and cool rooms! only complaint is one of the bed lamps did not work and the warm temperature in the lobby and elevator. a great location with suprisingly low noise.',happy
id48975,' normally i have stayed at the austin marriott at the capital. however i selected the hilton for one of my trips last year. the hotel is new very nice and clean. the rooms are spacious food is good amenities are nice in the room. comfortable beds good service and great locations. a bit pricy when compared to others in their tier. room rates can run as much as the four seasons which is a luxury tier hotel and much nicer than the hilton. however i will be staying at this property again and look forward to another great stay.',happy
id48976,' for us the location was perfect. we could walk everywhere. we considered the hop-on-hop off bus but decided to save our $-- and just walk. we were on the --th floor--executive level which included a continental breakfast. the room was fine (bathroom small but clean) but the furnishing really needed updating for an executive floor. very quiet at night. we used the pool a few times and it was nice...but since it is outside it wouldnt be useful if the weather was bad. the hotel is right next to massachussets general hospital and a whole foods and cvs down the block. the front desk people were very helpful and friendly. not crazy about the $-- parking fee per night but it is similar to othere large cities.',happy
id48977,' let me start off by saying hyatt is an amazing brand having said that if you are planning a visit to the ad area this hotel should be your first choice! we arrived at --:-- am and were checked in automatically! shannon one of the front desk agent was great! we were upgraded to one of the premium view rooms (king) and were so pleased! the lobby of the hotel is grand. i am going to agree with some of the reviews here in that the rooms need to be updated... they are not really up to part with any of the other rooms i have stayed at other grand hyatt properties... but when you are in sd you dont really spend that much time in the rooms anyway. the hotel is located in the seaport village area... a nice are to walk and people watch... nice restaurants and street vendors selling beach necklaces etc. the concierge was good too... he recommended very good restaurants around little italy and the gaslamp quarter! overall we had a fantastic time in sd and of course will stay at the manchester!',happy
id48978,' this little hotel has a great location the charm of a european hotel. the rooms are really fine - provided you book a deluxe and not the superior. a chambermaid showed us a superior and believe me you really want to stay in a deluxe - it is worth the extra money. my guess is that all the negative reviews were from people who stayed in a superior. nice little bar nice restaurant in the lowerlevel. the comp breakfast was fine and the lunch we had there was very good. it is a fine place to hang your hat as you spend (hopefully all) your time exploring nyc!',happy
id48979,' what a great trip i am late writing this review. my wife and i stayed at the hotel on january -&- checked out on the third. hotel location was very good and afforded us the opportunity to walk around downtown seattle without a care that’s the nice thing about being on a mini vacation. we spent a bit of time in the lounge on the top floor of the hotel what a view! service was fine and the wine was nice. on saturday night we made a reservation through the concierge with purple what a great evening i would recommend this restaurant and a flight of wine. knowledgeable staff and great service. the concierge made several recommendations to us and each one was as good as the last we were recognized when we needed to speak with him and we were treated royally i will go back to this hotel if only for the concierge. matthew',happy
id48980,' the london nyc has been my hotel of choice in manhattan for a few years now. recently stayed there and the service was outstanding as usual. the rooms are spacious and clean and relatively quiet considering its fantastic midtown location. will continue to stay there exclusively in nyc.',happy
id48981,' stayed at the best western at --- chestnut street - small boutique hotel. the front desk staff is the concierge-bellman and all hats at this hotel. hotel is very clean small and historic. we checked in early so our room was not ready. my daughter and i left our luggage with the front desk and said that they would store it until we got back. we returned at -pm and our room was ready. the gentleman at the desk - told us to look in the closet-storeroom for our bags and if we could get them ourselves because he hurt his back. so we retrieved our own bags and loaded them into small elevator. our room was on the -nd floor. small but it was very clean nice decor and it was really perfect. breakfast in the morning and is included - you can make your own belgium waffles- they were wondeful and they also had juice bagels danish and eggs. it was perfect and a great bonus. everyday between - and - they have tea and cookies and on wednesday they have wine and cheese. the hotel is a perfect location and within walking distance to all the historic sites and places to eat. we asked the same gentleman (front desk-concierge) about places to eat entertainment and movies.. that was a mistake.! he sent us to a very bad area that had a movie theatre but not one food establishment to be had and it was a very scary area. i made our cab driver turn around and head to dave and busters... our $--.-- cab drive turned into $--.-- make your own plans and do the research before you leave home. dont bring a car to historic area - you can walk-subway or taxi. parking is very expensive at all area hotels and you really dont need it. great hotel -great location clean rooms and great breakfast except front desk-concierge is not very helpful.',happy
id48982,' i give this hotel only one star because we paid top dollar for our one-night stay (from priceline.com - where we will never buy again due to this bad experience). we were looking for a --star in the sd are close to seaworld preferrably. this was the match for us. the room looked dingy and run down. for some reason coffee makers irons mini bars were hidden behind a door and took some searching. we will never go back here unless we are paying motel - rates for the stay b-c that is what the place felt like. only good thing was that our room faced mission bay. but we were not there long enough to enjoy the view.',not_happy
id48983,' stayed at the distrikt hotel for -- absolutely perfect days. staff is great they are always trying to make your stay comfortable avoiding problems helping you advising you etc. the room i stayed was a king. the bed was perfect so were the pillows. heating system made a bit of noise so you cant keep it on at night if you have a light sleep. breakfast can be self service for us$-- which i found very convenient. complementary coffee and apple cider is offered at the lobby always available and very good for those chilly ny days. the location is perfect just in fron of port authority bus termina and subway stations - blocks from times square macy is madison square garden b&h among other places. i really recommend this hotel it is a sure pick and a very good one. you wont regret it. disa espinosa.',happy
id48984,' the personnel make the difference at this hotel. a high level of courtesy and respect was demonstrated by all i encountered. especially of note was the prompt response to my request for assistance by luke in reservations the kind check-in and property knowledge of marty and the friendly voices of erica and amanda. i highly recommend the the handlery in san diego and would stay there again. the people employed there are excellent and will make a difference in your stay!',happy
id48985,' nice hotel and nice location convenient to union station theatres and concer hall and olivera street. the staff was very nice and accommodating and we really appreciated the shuttle service that takes you anywhere in the downtown area. the japanese rooftop garden is lovely. the only negative was a plumbing problem that caused the bathtub to belch up some pretty nasty stuff at one point. this hotel was just acquired by doubletree and we will definitely go back and hope that the service remains as goo.',happy
id48986,' from the moment we were greeted at the curb by the valet it was evident that every possible detail had been attended to to assure that our stay was a complete joy. bubbles at check-in beautifully appointed room bath with a stunning view (you wont believe how the tub fills) spaah experience assistance from the concierge everything was perfect and yet so comfortable.',happy
id48987,' hotel seattle where the sheets have - different colors of hair. but that is ok because they were clean on the second day. the bathroom made my friend cringe. she asked if i brought flip flops and sanitizer spray. the dirty shag carpet didnt stop at the wall. it crawled up at least another three inches. id give it one star but i saw the shining and that was worse.',not_happy
id48988,' my husband and i live in nh and our flight to nassau was early in the am out of logan. we did some research and found this package and were so glad that we did! we got there at around -pm and the valet checked in our car. we were checked in very quickly and our suite was very nice and clean. we ate the restaurant which was actually pretty decent! shuttle was ready and waiting when we went down around -:--. the only downfall was were unable to take advantage of the breakfast which we hear is good! upon our return we called the valet when we hit baggage claim and they were waiting for us outside. our car was out front and all we had to do was transfer our bags into our car and off we went! my only suggestion would be to warm up the car (it was early march still cold). we will definitely do this again when we fly out of boston!',happy
id48989,' beautiful and clean hotel. my friend and i stayed there for - days and - nights during memorial day weekend. i had a wonderful time there we were satisfied on all levels at this hotel. the staff was amazing from the second we got through the doors until the second that we left. the housekeepers were also very nice and so polite. the concierge desk was very helpful in providing us with important information on how to get around especially rafael who was there in the evenings. we recommend this hotel on so many levels and we were very impressed!!!! thank you everyone at the meridien hotel.',happy
id48990,' my friend and i traveled to baltimore on a whim. we had a cell phone and a usa guidebook which had a number for the hotel. we called the renaissance on our way into the city and they had a room for us at $-- a night. what a deal! the room was huge the beds were unbelievably comfortable and the location was perfect. we splurged the next mornng and paid for the hotel brunch -- i think it was about $---person. food was pretty good but i doubt i would pay for it again if i ever stayed there again.',happy
id48991,' we chose to stay at this hotel due to price. it was $--- cheaper then surrounding hotels next time i will pay the extra $---. the only plus was the room was very spacious. two queen beds sofa desk and tv. however there was a old mold stain on one of the top sheets that had been washed into the sheets over time. there was an old cookie under one of the beds so clearly they didnt clean under the beds. the bathroom ceiling was all patched with spackle and looked horrible. the caulking in the tub-shower was all yellowed and falling off and smelled moldy. we went down to use the hot tub and pool. all the foam in the hot tub was covered in what was most likely skin from other guests. they need to clean that area more frequently. it was not pleasant. called housekeeping for shower cap and toothbrush....never came. we ordered room service. i started to drink my coffee then saw that there was lipstick on the cup. i was not wearing lipstick- disgusting. when it was time to check out we called for our car about -- minutes in advance. got down to the lobby no car. asked the front desk attendant (the bell hops were no where in sight) and she said she would call. another -- or so minutes later the car shows up. nuts!! when they pulled the car up he got out and walked away didnt even offer to help with luggage. needless to say we will not be staying here again.',not_happy
id48992,' we have stayed many times at the admiral fell inn chiefly because if its very convenient location. we enjoy fells point and harbor east in baltimore and this locatin allows you to walk to them with the fells point bars within a very very short walk from your front door. it is also an easy cab ride to canton. cabs are readily available for the ride to the stadiums and inner harbor as well. the inn is an old building and most of the rooms are in need of updating. the addition of a restaurant is welcome. not much of a bar though. that said we stay there for the location. the staff is very nice and the hotel is comfortable.',happy
id48993,' staff is very pleasant. older courtyard that is been redone but they appear to have left the original wood funiture in the room. room --- managment should take a look at the how dirty the front edges of the desk are. the build up is so thick you can see it on the desk. since i travel for business i always have to sit at the desk to do computer work. this one need someone to give it a cleaning with some wood soap- quite off putting. i wouldnt stay here again.',not_happy
id48994,' my teenage daughter and i stayed here for three nights. the room was clean comfortable and more than adequate. the parking lot could use more space as our rental car was an unasked-for suv; i was told they would park it in a gated space behind the motel if there was no room in the lot. this was not necessary but i appeciated their effort. we received a copy of the la times each morning by our door which was also appreciated. the neighborhood has a walgreen is and a mcdonald is plus a grocery nearby. it is almost on the corner of sunset boulevard and close to hollywood boulevard. the neighborhood seemed safe enough. the staff was attentive and wanted to make our stay happy. if you are looking for an inexpensive safe and clean motel near hollywood this would be a good place to stay. our room looked out over the back neighborhood and it was quiet.',not_happy
id48995,' very clean hotel recently updated semi-suite rooms. beds were very comfortable and the continental breakfast was very good. location is right off i-- just before the i--- interchange so very handy to get around city in the a.m.',happy
id48996,' we stayed here for - nights and had to leave just prior to hurricane irene hitting nyc. we highly recommend this great hotel in chelsea. the room was very clean the bed was comfortable and it was very quiet. a fantastic location close to everything and it was great to see the fresh flowers every morning.',happy
id48997,' this property is beautifully maintained! from the outdoor grounds to the club floor everything was clean and looked fresh. the hotel is broken up into two buildings. the marina tower being the main tower with restaurants pools gym tennis courts starbucks and club lounge. the bay tower is about a - minute walk along the marina and while not a huge deal it would be a little inconvenient if you were wanting to be close to the action of the hotel. the property sits on the marina and across the street from the airport but this is not a typical airport hotel !! it is somewhere between hotel and resort property probably partly because of the expansive grounds and being on the marina. the rooms in the marina tower are a tad on the smaller side but have balconies and in excellent condition. rooms in the bay tower are a bit larger. the higher floors have wonderful views no matter which building you are in or which direction you are facing. even the lower floors i imagine would have nice views as there is nothing around the immediate property but marina or bay. full starbucks in the lobby is very convenient for morning nibbles or whatever coffee concoction you like best. there is also a full service restaurant with a very nice breakfast buffet. equally enjoying is the club lounge on the top floors which is a wonderful place to relax and watch the sunrise over breakfast or the sunset over appetizers and drinks. the front desk agents we encountered were very friendly and helpful even when we asked to check in at -am. although a room wasnt immediately available it was shortly thereafter and well before the normal afternoon hotel check in time. the restaurant waiter we had was also very attentive and friendly. and i have to give a big thanks to the club lounge waiter who was equally attentive.',happy
id48998,' stayed at this hotel for a long weekend. overall easy check in process polite hotel staff requested highest floor available and was able to get -- out of a possible -- or --. clean lobby pretty good doormen and good housekeeping. the room was a general updated marriott hotel room about the only thing not really updated was the tv but it was still fine. if there still was some outside construction going on at the hotel certainly couldnt tell or hear so ill just assume that is done. location was good one block from michigan ave few blocks from millenium park and navy pier and about - blocks from the grand el station. overall nice clean hotel in a great location.',happy
id48999,' stayed at the hyatt in october ----. they have some of the nicest rooms we have stayed in anywhere. also an absolutely fantastic exercise room and spa. we were only there for one night and so we didnt get to interact much with the staff. the only problem we had was check out. we were planning on leaving saturday morning at -:--am...we had a --:-- plane to catch...check out took almost -- minutes because of the poor valet parking situation. it took over -- minutes for them to retrieve our car. this is way too nice of a hotel for something like this to happen.',happy
id49000,' good hotel worth staying at if you get a decent price (eg $--- or less). the rooms are recently renovated the beds extremely comfortable and the location is superb. that said the rooms are on the small side (the bed occupies almost the entire standard room).',happy
id49001,' we really loved the jungle nook . it was truly a nook as it was quite small however that only increased the romance factor. the shower and jacuzzi tub were awesome and completely worth the price. it was truly a room for lovers! be warned- the breakfast is not really anything at all so if you have low blood sugar issues you may want to know that you will most likely have to make other breakfast arrangements. we were given the choice of cereal or pastries (tiny muffins) and juice coffee and canned fruit. but staying in the jungle nook was totally worth it.',happy
id49002,' i know this is a boutique hotel but there are some things that you expect from a hotel. a lot of things are missing so brace yourself if you stay here. as a qualifier i travel pretty frequently for business but this trip is for leisure. the good: the hotel definitely has that cool trendy vibe and the bar - pool area is truly excellent. also the rooms have a ipod speakers. wireless internet is free. the bad: -. room not well designed: about - feet above our king size bed was a twin size bunk bed that made sleeping very uncomfortable. there was also no desk or place to put your wallet purse etc. except on the bathroom counter. -. rooms are way too dark: there is just one dimly lit light in the bathroom which makes it hard for girls to put on makeup. -. missing some basic amenities: lotion is not standard in the room. -. poor operations - service: wake up call didnt come as requested at -:--am. i got a call at --:--am asking if i got a wake up call but that wouldnt have helped if i had an important meeting. also housekeeping didnt reset the radio alarm so we had a nice wake-up at -am (who wakes up at -am in a hotel like this!)',not_happy
id49003,' my wife and i stayed at the westin copley while i attended a conference for the weekend. the staff were extremely friendly and knowledgeable. the room was spacious and comfortable. we loved the lobby with it is fireplace and cozy seating in front. the dining was great with many fabulous restaraunts of all types either in the hotel or a short indoor walk through the mall. the location of the hotel to the mall was terrific. a short walk takes you to great shopping. the neighborhood is awsome. a short walk to fashionable newbury st. great restaraunts and sightseeing. copley sq. is the perfect location to stay to enjoy the history and flavor of boston. we will defenitely be staying here while we bring our daughters up to boston to check out colleges next year and will be planning a return trip soon to enjoy the great city of boston',happy
id49004,' i was incredibly displeased with this hotel. not only did they have no record of the second room we had booked but they implied it was our fault and that there were no available rooms. however - hours later we were magically given a room once my travel agent spoke to-argued with the manager. the customer service during this problem was terrible no one acknowledged us no apologies were made nothing. it is times like these that a hotel can shine or crumble. when we got to the room all was fine until we realised both locks on the main door were broken. we only realised this well after midnight so nothing could be done so we had one night with an unlocked door - entirely unacceptable especially for two young women. the hotel made no effort to make up for this but the lock was eventually fixed after several reminders. the actual hotel is nice the rooms are comfortable the location is fantastic and the view is lovely. but for me the customer service is key. on a good note: mr. falkon at the hotel bar was spectacular he is probably the only good aspect of this hotel. personally for the amount you pay for this hotel it is not worth it. id suggest staying at the jw marriott perhaps.',not_happy
id49005,' hello and thank you for reading. my wife and i stayed at the tuscan inn on june ---th ---- and really enjoyed the hotel. we agree with the others who have written: this does not feel like a best western. the interior has a luxuorius feel and our room was clean and well decorated. although the parking charge is steep it seems to be the market price in san francisco (or as the locals like to call it: frisco. just kidding they hate the nickanme: frisco.) being the lushes that we are my wife and i took full advantage of the free hour arriving promptly at five and not leaving until six. the bartenders were always very friendly and never gave us a hard time about our repeated trips for refills. probably the best feature of the tuscan inn is its location. with a very short - block walk you are in the heart of fisherman is wharf. renting bikes and riding them over the golden gate bridge is especially fun. around the corner from the hotel the trolley ride is beautiful. last words: stay here. you could go downtown and stay in a fancy high rise but you could do that in any city. get the frisco experience and stay at the tuscan inn.',happy
id49006,' we took our daughter to college in hollywood and stayed here. the room was clean and roomy. there was quite a bit of noise from the neighborhood. we didnt ever see anyone else staying on our floor but we did hear them in the wee hours of the morning. we had breakfast one morning at the cafe and the food was good but they were very busy. my only complaint was the parking. it is hard to get in and out of and we almost always ended up using the valet to find a parking spot.',happy
id49007,' i was a frequent guest at this hotel. the people at the front desk are very friendly and helpful. the housekeeping staff does a wonderful job in keeping the rooms clean. the rooms are always kept clean. the food in the restaurant has alway been good. they have a nice little lounge area. i would definitly stay here again! this is located in a nice secluded area. it is located minutes the from downtown area. the shuttle drivers were very friendlypolite and helpful.',happy
id49008,' the waldorf is a part of the hilton chain of luxury hotels and sits in the heart of manhattan at --- park avenue. i found the location remarkably convenient for business and work - and is at best a short stroll away from anything you might find yourself doing in ny - shopping (-th ave) walking (central park) or eating (union park-anywhere in ny!). the hotel exudes a distinctly old-world charm (currently under refurbishment externally it appears) with large high-ceiling lobbies and dazzling chandeliers. the rooms are spacious with comfortable beds and a large flat-screen tv - always helpful for real time updates on hurricane irene! some of the good experiences included : - the staff is attentive and courteous sending me an adaptor for my phone charger within a few minutes of placing a call - the business centre was also very efficient and i was directed there promptly after check-in to pickup a package that had arrived for me - they offer a zip check-out i.e. if the bill slipped under your door in the morning is ok you just punch a key in the phone leave a message and leave without bothering to go to the desk or returning your keys - which is an idea id hope all hotels should adopt to save time a few suggestions for improvement that come to mind : - i wish they had told me about the complimentary bottles of water as a hilton honors member upon check-in unless this practice stands withdrawn - my secretary had conveyed my airline frequent flyer # but for some reason it hadnt been captured on my reservation - the doors arent able to filter the hallway noise and i was woken up somewhat early in the morning by some noisy neighbours so overall id say this made for a very comfortable stay and id certainly consider coming back again.',happy
id49009,' my company rented a conference room for three days to conduct training. the facilities were clean and comfortable. the food was excellent! we had breakfast and lunch brought in all three days with afternoon snacks for the first two days. the catering staff did an excellent job. hat is off to ms. estela estrada for ensuring the food was set-up on time. the staff was very responsive to our requests.',happy
id49010,' we stayed here for our honeymoon and it was the perfect place to be - they even gave us complimentary champagne! we used to live in sf so we knew this was a safe bet for this vacation. it is in the heart of fishermans warf but on the outside so it is not overly touristy. the staff were as friendly and as helpful as could be and the hotel was very clean. we loved the decor - very nautical and very upscale. we participated each night in the free wine hour where we met other couples from all over the world - australia england and others from around the states. it was so much fun hearing about other people is trips and offering tips and advice! we stayed in a king bay view room and alcatraz was literally outside our window. if you stay here we highly recommend walking up hyde (next to the hotel) to the buena vista for brunch and irish coffees!',happy
id49011,' my wife and i had a much needed weekend getaway on our own (we have four kids) in late april ----. from the moment we arrived at the w we couldnt have been made to feel more welcome. someone handed us two glasses of cold champagne and from that point on everyone that we encountered that worked at the w treated us like family. concierge service was incredibly helpful bellmen and cleaning staff were professional and always friendly and the people at the spa were incredible. we wont go anywhere else in nyc and we will be back!!!',happy
id49012,' i just returned back from new york... my original trip was supposed to end on tuesday (the second day of hurricane sandy is fury). needles to say i was stuck in new york until that friday (november -) which was - additional nights that i was not prepared for... while i will say that the majority of the staff were very nice and tried to keep their composure under the circumstance the stories that i heard from other indivuals were not as nice. what it boiled down to was the hotel is prices during a crucial time. while i was fortunate to have a dry place to lay my head the charging full price to some and discounted prices to others was not at all deserving of the horrific situation. some paid a whopping $--- + tax others paid closely to $--- + tax per night. mind you this was all due to the perfect storm ; we did not have all the amenities of a fully running hotel to even think about charging anything over $--- to $--- a night. taking your blow dryer cell phone (to share - outlets per a floor) or microwave into the hallway does not constitute amenities ! i guess i should say thank god for the running hot water and the use of the elevators (i was on the --th floor)! other than - of the hotel staff acting as if i was a minor pion the other staff were really really nice. the location is a plus and there is a restaurant right inside of the entrance. as for charging the high outlandish prices with not even a here is a rebate or discounted rate for next time was truly a moment of oh well and to bad. the additional $--- hotel costs + $--- for the taxi ate up my living expenses for the month!',not_happy
id49013,' my wife and i stayed for three nights in february. the hotel is located at the end of shelter island across the street from the san diego bay waterfront and a sidewalk - jogging path. the back of the hotel abuts a marina. parking ($-- a night fee) is between the hotel and the street and note that the outdoor seating area for many of the standard rooms face the parking lot. the grounds and plantings were well maintained. check-in was efficient and the room easy to find. fortunately our standard room was in the last building in the complex with a small outdoor seating area overlooking a grassy area not the parking lot. although there were a few nice touches such as a tiled sink area the room was fairly typical - did not stand out positively or negatively. carpeting and furnishings were in good shape although some of the wallpaper in the bathroom was beginning to peel. king bed was comfortable but not very substantial so that any movement on the bed caused it to shake. the room had a mini-fridge but no coffee maker (a cup of coffee in the restaurant to go was $-). free wifi worked well. use of hotel gym was $---day per person (better off driving -- minutes to a real gym and spending $--). there was a small beach area facing the marina on the back side of the property but even if you could swim there you wouldnt want to with such close proximity to boats and related pollution. if you want to swim in the bay there is a public beach about a -- minute walk away. the property does have a nice heated swimming pool with plenty of chaise lounges. staff was courteous and helpful. when we reported a burnt out lightbulb and squeaky door they were fixed the same day. in short the kona kai is just another hotel by the water. not a resort and not a lot of charm but not a bad place to stay if you can get a good rate.',not_happy
id49014,' i am on the last of three very long nights at the radisson lord baltimore hotel. the reviews do not do justice for how badly this place needs a serious makeover. the front desk staffs seem very nice but are absolutely clueless when it comes to issues surrounding the property. i got my first hint on day one when they booked me into a room that had no bed…..it was truly amazing. the second instance was watching a young lady try to explain how to use the elevators. i think inquired about using the stairs. the doors are supposedly all locked but the ones by the service elevator allow you to move freely throughout the hotel if you do not mind walking up many many stairs. the property is not in an area that i feel is overly safe. i am -’- and about ---lbs and did not have any problems but the presence of --- police officers every two blocks after dark will give you some idea of the issues the area surrounding the hotel faces. it is only --- blocks from the inner harbor but i would probably not want to walk around solo in some places too long. i only ate one meal at the hotel and it was in their lord baltimore restaurant. the booths had tears in them patched with black duct tape. if breakfast were not free i would have walked out. i ended up getting my own coffee from the pot as the one waitress-hostess on staff at -:-- on a weds. am was in the weeds. we were forced to select this hotel as part of our meeting group of approximately --. i know of one other guy whose bed had a colony of ants in it when he checked in. so far the maid has only come once to my room and when she did come she did not bother doing anything other than giving me new towels and making the bed. the sink-vanity were not cleaned. our group has made a request of the agency we are meeting with and we will never be back to this hotel again. truly a bad experience.',not_happy
id49015,' this is a decent looking hotel from the outside only!!!! it is also in a street that makes you feel like you are in tijuana mexico. the rooms are so old the wall paper on the walls are probably still there from when this hotel was built. the conforters are stained with who knows what. the comforters also have cigarette burns. one of the queen beds looked like they didnt change the sheets luckily there were two beds to choose from. the bathrooms are old. i did not want to walk a lot because the carpet was filthy!! i stayed still in one place in the bed because i wasnt --- percent the sheets were clean. i regret paying $--- for one night in this cheap [--] hotel. look somewhere else please. this is from a person who is not picky. oh and the service was blah receptionist had me waiting for -- minutes while she was clocking in and preparing for her shift. she didnt speed up to help me she took her precious time so that is why service was not good. another rthing the breakfast sucked!!!',not_happy
id49016,' i just thought it would be courteous to other travellers to point out that this location is located next to either a farm or a house which keeps chickens and roosters. i discovered this fact when awoken by the sound of a rooster repeatedly from -:-- am to the time i finally decided to finally check out at -:-- am. if youre a heavy sleeper have a good set of earplugs or just dont mind that kind of noise then it is not a terrible experience. as other reviewers have noted the area is kind of seedy and it is definitely in one of the ugliest parts of los angeles but the rooms themselves are clean and the check-in staff are fine. but i cant see myself ever staying here again.',not_happy
id49017,' my wife and i took advantage of a warwick winter weekend special to book two nights in one of the warwick is suites right after new year is. the hotel is a gem. originally built as a guest house for friends of william randolph hearst in the ---- is it retains a bit of the allure of that period (ask bob the maitred of murals on -- restaurant for an adults only tour of the murals painted for hearst). the hotel is located across the street from moma (our deal included two free passes to the museum) and its just a few blocks from rockefeller center central park and times square. restaurants abound in the neighborhood. we walked over to mia dona on east --th (highly recommended). we had an after dinner drink in randolph is bar a classic new york city drinking spot with leather couches and a great and talented barman. im more of a martini guy but my wife said the house specialty cocktail was delicious. this is a fine hotel. we look forward to our next visit.',happy
id49018,' staff was super friendly and helpful from registration to valet to connie at breakfast. easy walk to mag mile parks riverwalk lakeshore bike trail river tour. we had a fun - days!',happy
id49019,' hotel drisco was our last hotel on our round the world trip and we certainly saved the best to last. everything was perfect attention to detail was evident everywhere. we were very warmly welcomed by michael and advised that were had been upgraded to a suite. it was just amazing. very large bathroom lovely living area and a most comfortable bed. the staff were so helpful and informative michael edward & marti on reception were first class. really enjoyed the complimentary wine and cheese each evening served by a very waiter called julio. i can see why this hotel remains number one it certainly deserves its position.',happy
id49020,' im going to get to the point. bad:i had room -. a corner room with no window is ask for another room but there was no more rooms available not blaming them for that.the free wi fi works like crap very low signal which means the laptop was moving very slow!!! for $--.-- a day not worth it. good:the staff was nice.close to the airport.i will never stat there again.',not_happy
id49021,' stayed here with my best friend and we both really enjoyed it checking in was quick and easy and there is even a little kiosk where you check in so you can stock up your fridge (this is empty so you can put in whatever you want however i would say that the kiosk prices are slighly high so youre better off buying from a store). rooms are small but well thought out so if you prefer to stay in larger rooms i wouldnt recommend this place however it suited our purposes and there was enough room for both of us and our - suitcases! it is in a perfect location just off times square although we were fronting the street so there was some noise at night - early morning but didnt bother us too much. bed was extremely comfortable and even though we were sharing it wasnt too small lovely bathroom products and a great rain shower head which was bliss! lots of hanging space as well for our clothes. there was free interent as well if you had your own laptop or a pay as you go computer by the front desk. there is also a free safe in your room which fits a laptop too and other things like money passports etc. there is a bar and small pool which we had a quick dip in which was great and the breakfast in the morning (included) was a great way to start the day with cereals eggs and pastries tea - coffee and orange juice. all in a great stay would def go back!!',happy
id49022,' this hotel provided good bang for your buck. it was nothing fancy but it had a nice continental breakfast and shuttles to and from the airport cruise ships and the subway system. that alone saved us lots of money. i would stay there again.',happy
id49023,' my husband and i visited seattle for the first time in dec. ----. we were celebrating our -st anniversary - and we had an amazing time. the edgewater was perfect!!! the staff was one of the best ive ever experienced. the hotel runs shuttles around town every hour during the day so if you dont want to walk you just head downstairs on the hour and off you go! all we did was tip the driver which we loved doing because they were great and full of information - they even made us reservations at a local restaurant while taking us shopping they just called someone at the hotel and gave them the info! we enjoyed walking to nearby restaurants and even enjoyed the walk to pike market - although i wouldnt recommend walking to older folks as it is fairly good distance (we arent in great shape ourselves but it was a pleasant walk). we had a waterfront room on the -st floor which is interesting in the winter! we had waves crashing right on us basically - but we loved it! we probably could have moved higher up if we didnt enjoy the crashing waves but we never asked. during our stay we had a problem with the tv. within minutes the repair man was there fixing it and they even bought us a movie for the inconvenience . the ambiance is wonderful for a winter stay. we loved the entrance with the huge fireplace and really loved the rooms. i would ---% recommend this hotel to anyone visiting seattle.',happy
id49024,' just returned from a two night stay at the hudson and definitely will not be returning. we had to change rooms - times!!! the first room had a broken ac unit that was making horrendous noices. the second room had floor and wall paneling that was coming undone and the same problem with the ac unit. we only stayed in the -rd room because we realize the ac problem apparently is present in all the ridiculously small rooms. i have to admit the bar was very fun but you dont have to stay at the hotel to enjoy that. disappointed doesnt even come close to describing our experience. service is mediocre at best although the conceirge was very helpful. for $--- you can do much much better.',not_happy
id49025,' what a cute hotel! we arrived at seattle from a cruise and had not made arragements for a hotel for the day. we were tired some looked at the web to find a hotel and saw they had an offer a last minute saving. we took a cab and arrived at this cute place very old structure but very nice. andrew the employee at the entrance opened the door for us and took our bags. we explained that we only needed a room for the day because we were leaving that night very late and wanted to leave the bags and go sightseeing. rachel the front desk employee told us that the check in was at -:-- pm but found a room that was ready this early in the morning and allowed us to check in (it was around -:-- am). the room was very clean and well maintained. this was a very old building but everything looked clean and neat. the room had a kitchenette with amenities. we felt so comfortable that we did not wanted to go out. there were many restaurants and stores in the area. we really recommed this hotel to anyone and would like to go back and stay longer. all the employees were very nice and professional.',happy
id49026,' the room has good size but the furniture are old and so is the carpet. the hotel has a lot of new age oriental mystic figures-pictures. in my room there is a large picture of buddha head which is really creepy. the wi-fi speed is extremely slow the wired connection is not much better. some staffs are very friendly while others are just so so. one more thing: after the shower on the first day the bathroom was flooded. i thought i didnt close the shower curtain properly. it happened again the next day. guess what? the shower curtain is not water resistant (both layers).',not_happy
id49027,' old but clean staff was nice excellent location. room was facing -th ave lower floor still it had a view and it was sunny. the extreme noise was *not* from the street and *not* from the a-c unit in the room because we did not use it. an unbearable continuous humming more like loud subway exhaust air noise that could be heard even through earplugs :d (and it was worse at night when less traffic and the tv was off). for people that have no problem with this type of noise it should be fine.',happy
id49028,' i have to admit im very critical of hotels when i travel. this place far exceeded all my expectations. excellent engaging well appointed rooms. all dont have mic fridge and high-speed internet but they are upgrading all rooms to offer this and that is the option i chose. everything worked great. room was spotless every day. the front desk staff was enthusiastic and very friendly at all hours and surprisingly accommodating. the one criticism (and im really stretching here) was that the maintenance staff had an annoying habit of popping on the elevator i was on while carting along a very large laundry cart making it difficult for me to actually exit the elevator. weird complaint i know but it happened at least - times in - days and seemed an unnecessary inconvenience each time.',happy
id49029,' i was in town with my teenage daughter husband stayed home with the other child. this hotel is in a safe neighborhood near restaurants and the dupont circle metro. we could get to anywhere we needed to go very easily. the hotel is located in an area of embassies and other hotels plus nice houses. the hotel is nice the rooms comfortable and spotlessly clean. the hotel staff helpful. we didnt use any hotel amenities because we were out and about. we slept well the hotel was very quiet. there is a starbucks and a chinese restaurant on the same block. i recommend crepes a go go a few blocks away for lunch or breakfast. really good tea and crepes!',happy
id49030,' i was stopping in la for - nights when flying from london to australia on air nz an airline i recommend. after reading the reviews i requested a room by the courtyard because i primarily was stopping in la to sleep and wanted the quiet. i was not disappointed. id asked for a - queen bed non-smoking and wrote on the booking form that i would be getting in between - and --pm. the nights were nice and quiet. and because i was suffering jet lag i woke early which was good because the courtyard gets noisy around ---am when people enter it to have the free help-yourself breakfast. an impressively strong yet soft shower was a delight. the front staff were polite and helpful all three that i encountered during my - night stay there. free newspaper.. great way to start the morning! and cable tv (yay cnbc - i love visiting the usa just for the cramer mad money show that isnt aired anywhere else in the world). at lax airport i was directed to super shuttle who would take me there for $-- (add another $- for tip so make it $--). trouble is i forgot the address and no one there heard of the inn at venice beach . when you print out a booking slip from expedia it doesnt contain the motel address so look twice at what you print out before you head to lax! proximity on washington boulevard from the beach is delightfully close just a block away! then turn right at the beach and a block later youre at venice beach! delightful. wow groups of girls in bikinis on a weekday in march now and then! great stuff. if you head the other way on washington boulevard then a block away is a selection of cafes and corner stores. as you near the beach on washington boulevard there is a small sports store and i bought some nike sneakers (runners) for us$-- - half the price they are available for in australia. last thing - in california there is sales tax. and they dont tell you about it even when they quote prices to you! it is whacked on top. one minute you think youre paying us$-.-- for a hot dog and the next you think they said the total cost wrong (it is sales tax). there is no sales tax refund program when leaving lax. just to warn international travellers who arent used to being lied to when quoted prices.',happy
id49031,' front desk friendly. keys work intermittently. bed very uncomfortable. they failed to take old towels when cleaning the room and left the toilet tissue dispenser empty with no spare roll. they have a pool but it is very small. the included breakfast is very limited.',not_happy
id49032,' a very nice hotel definitely great value for money. the location of the hotel is ok. the housekeeping is only applicable for residents of over a week. shorter terms will give you the right to ask for new towels whenever you need one. definitely not something that bothered me while staying but worth to know.',happy
id49033,' best location to stay in the heart of memphis near the fun beale street action. the lobby restaurant and bar are great. they even have live jazz downstairs on some nights. the rooms are decent but the carpet could use some upgrading. i also wish westin would provide free wifi like most other chains do these days. id stay here again when i come back to memphis.',happy
id49034,' great location best service the suite are very large- not like we had ever in new york. - bathroom and a lot of space. they let us check out at --:-- also not like other hotels at the city. wifi- -- dollar per day but for all your phone\ devices.',happy
id49035,' my husband and i loved this hotel......do not have one bad thing to say about this place!!',happy
id49036,' we stayed at the latham hotel in philadelphia president is day weekend. we knew that it was nearly done with a complete renovation and that the parking fee was expensive. the location is great and the rooms are nicely done with comfortable beds and a modern classic decor. the rates were reasonable. there were - serious drawbacks to the hotel. when they did the renovation they did not pay enough attention to sound proofing issues. we heard the child in the room across the hall cry endlessly. my husband could not sleep through it. then when the child across the hall stopped crying the couple in the next room got into a loud long heated argument. the same pattern held the next morning the child woke my husband up at -:-- (no late sleeping on sunday for him) and when the family left at about -:-- the couple next door woke up and immediately started fighting. it was almost funny. the other drawback was the parking and how the staff handles it. we knew the fee was high but unlike other hotels you cannot call from your room for your car. when my husband expressed that was a little odd the receptionist said well that is just the way it is. you need to wait in the lobby and be prepared there is a long line. seems like something could be done about that. it is a pretty hotel that needs a little more thought.',not_happy
id49037,' a comfortable stay in a king room facing the pool we enjoyed the quiet environment in this resort-like setting. the bathroom was nicely designed with granite countertops marble floors -- very clean throughout. food service was good and prompt. we were there christmastime and christmas eve they served tasty hot cocoa and christmas cookies in the lobby which was a wonderful. we did have to open the window to cool off the room as the thermostat did not seem to go cooler than -- degrees. also the television would revert back to the welcome channel every -- minutes. i asked the front desk for someone to repair this but no one ever came during our - night stay. so engineering service was poor if at all present. or they never got the message from the front desk. the concierge admitted that there was nothing to see in phoenix and i would have to agree. but my relatives live here so oh well. overall a nice stay and id come back.',happy
id49038,' i stayed here in march ----- ----. the hotel is in an excellent location. you couldnt ask for a better place to base yourself for your san fran break. it is <-min to fishermans wharf shops and restaurants <-min to the cable car line <-min to the f line tram to downtown shops <-min to lombard street. the rooms are well appointed and very clean. the provision of free toothpaste and a schick - blade razor (new sealed) is a nice touch. the shower has good flow. the heating worked well. the tv had about -- channels with good variety the staff were friendly and attentive. the only minor sting was that parking is $-- a night for guests. you can park in nearby open public lots for less! major downside!!!! - do not stay in this hotel if you want a good quiet nights sleep. the walls and windows are paper thin. you can hear people talking-sneezing in the next room. i would hate to think of what it would be like if honeymooners were in the next room! the noise from the street is just as bad. you can hear street-sweepers guys walking with blower-vacs cleaning the sidewalks and our room has a view of the rear alley so we have the harmony of items being thrown in the dumpsters and the trucks coming to empty them each morning. we also have a framed mirror hanging on the wall above the tv and it was hanging on a slight angle so i straightened it. the next time our neighbour closed their door the wall was so thin the frame moved to the crooked angle again. the walls actually move when someone closes their door! again do not stay here if good sleep is important to you. it is the only reason i was not able to give the hotel - stars. please note - this review was for the holiday inn fishermans wharf- please be advised that the holiday inn express fishermans wharf is adjacent to this hotel. do not confuse the two. the express place is a seperate property.',not_happy
id49039,' this art deco hotel was a great find. convenient location. very good staff and good service! great price for san francisco. i stayed a week and really enjoyed it. i will stay there again.',happy
id49040,' we was there for our wedding anniversary and it could not have been better lovely room super views and excellent service all round we dined in the restaurant and was that pleased with the food and service. well done hyatt as usual you deliver a excellent service.',happy
id49041,' we stayed july -nd -rd and -th. we had an executive king on the --th floor. the staff was wonderful and polite. the location cannot be beat for walking midtown. we even walked to central park twice from the hotel. the bed and room amenities are as good as we have seen anywhere. the free internet was a plus. many hotels in ny charge --+ dollars a day for wifi. a lot of people have said the rooms are small....that may be as compared to other regions outside of manhattan but it was plenty big enough for us. the diner down the street is a good place to eat. we would definitely stay here again. parking is in the garage on the right just before you get to the iroquois and is about $-- a night if you stay at the hotel. it is about $-- without the hotel validating it. we got a great rate on the room under --- a night on thu fri sat nights during the -th.',happy
id49042,' we had a rough day on the road - driving from rock hill south carolina straight through to memphis. we decided to find a hotel outside of memphis proper for our first night and came across the wolfchase galleria location. not only were the front desk personnel helpful they were able to get us a wonderful room at a great price. the room was very clean the bed was so very comfortable. it was a nice way to end a very long day. the next morning we went down & had breakfast in the bar area of the hotel. the only complaint that i had was that the priceof the meal was high for the selection offered. it was the same type of food offered at other hotels for free and it cost us around $--.--. other than that we will definately keep this hotel on our list of places to stayas we plan to go back to memphis again in the near future. we will also make holiday inn our first choice when finding a hotel on the road. keith & sandi auten rock hill sc thanks to all of the staff at the hotel - job well done!!!',happy
id49043,' this is a reasonably priced hotel that has a prime location in downtown san francisco. it is literally steps from chinatown only a few blocks from the cable cars and union square and about --- mile from the ferry building. the rooms are small but well maintained and fairly quiet (we were on the -th floor). not a lot of amenities to speak of but then again we were out exploring the city all day. all in all wed stay there again because the location cant be beat.',happy
id49044,' we stayed at the affinia dumont for - nights from --th july to -th august. i had changed our booking from another hotel(incurring a penalty) because of the positive reviews on tripadvisor. the service was good the posit ion is excellent and the kitchen and the barking dog positive benefits. the bed was really comfortable and the hotel was quiet at night. generally however the hotel was a disappointment. the lobby lifts and carpets were dirty and needed a good steam clean. furniture in the room was scuffed and had seen better days. the staff on the reception desk were mostly helpful and in one case extremely so but when asked to post some postcards (a service that is advertised as available ) we were told to take them to the post office. there should be a list of services available on request as we only found out about things as we asked for them. overall we had a pleasant stay but this is not a luxury hotel and quite expensive for what it is.',not_happy
id49045,' i have been staying at this property as a business traveler for over - years and must have over --- nights logged here. from the management (mr. a c.p.) to the front desk (fidel) to the lounge with live piano (ezra carlos) this hotel is *the* place to stay for business and pleasure. it is less than a - minute walk from the doors of universal studios and minutes from bur airport. -- hours room service is always fast and reliable. at capacity the elevators can be tediously slow especially during breakfast and morning rush but the staff compensates for this with an elevator attendant calling an elevator when he sees you walking past the front desk. i see a lot of hilton properties as a hilton diamond member and this is by far the most hospitable genuine staff out there. ryan anderson california',happy
id49046,' we are loyal westin fans and starwood members but were terribly disappointed with this hotel. we booked online through hotel website and were asked if we cared to upgrade to executive accommodation that included continental breakfast internet health club etc. foolishly we did. when we arrived there was no valet to open doors or help with luggage. nor was any other staff member willing to do more than watch us struggle in through revolving door. the front desk staff informed us that they found two rooms in our name and were insistent that we pay for -nd room since it was not canceled within the deadline. after much discussion we asked to speak with manager and they promised a call when he-she was available. next they told us our room was not available and none on that level were cleaned as yet (-:-- pm). by -:-- pm we settled for a --double bed instead of king room so we could change in time for dinner reservations. never heard from manager. for the following two days endured terrible service and were happy to leave. at check out we again inquired about extra room charge and were told it was taken care of but well see. definitely not up to westin standards.',not_happy
id49047,' stayed here -nce before in a hudson river suite which was fantastic value for money on a layover decided to stay here in a king premeire room ... which was a huge mistake room was ridiculously tiny and on the -nd floor facing a car dealership on --th avenue and directly over the entrance (so we enjoyed street noise and the comings-goings of the hotel) we had the pleasure of this room on --th avenue for over $----night ... this was the worst hotel experience i have ever had at this price point',not_happy
id49048,' we stay every year at the magnolia and this year the staff went above and beyond to accommodate our family. the breakfast buffet had variety everyday the cookies and milk are a treat the young and old looked forward to nightly. and the beer and wine reception was favored by all adults. if you are looking for a classy place to stay downtown this is it.',happy
id49049,' an outstanding experience. staff was great. nothing like coming back from a full day of meetings to an open door and smiling faces. room was comfortable quiet spacious and clean. i would go back any time and will.',happy
id49050,' the staff had a serious attitude problem! the air conditioning didnt work so they took $-- off my bill but no apology. the living area was roomy and clean but depressing decor. the bedroom was very tight.and the bathroom was small. breakfast was typical but they need to add some more tables and chairs. the location is good (e-z off e-z on).',not_happy
id49051,' as part of a trip across california we stayed in the bahia resort for - nights. we were very disappointed with the quality of our room and the service we received. the room was very fusty which we put down to damp old carpets and curtains the safe and some lamps would not work. when i called reception to seek assistance with the safe i was put on hold as the receptionist was dealing with a customer at the counter after a few minutes i hung up thinking someone would call back but we did not receive a follow-up call. in comparison to a similar standard of accommodation we stayed during our trip we felt the bahia resort was in need of refurbishment and updating.',not_happy
id49052,' a room is a room no veiw smelt of smoke in a non smoking room needs up-dating and a good clean',not_happy
id49053,' this hotel was awesome! i booked through expedia and got a great rate. the location was perfect just off michicgan ave just a few block to navy pier and just a few blocks from a metro station. the room was very nice sort of a hip cool vibe...but not too edgy. there is twice daily housekeeping with a turn-down service at night makes you feel special. the room was spotlessly clean. the front desk and door staff went out of their way to be helpful. they add a lot of nice touches. i wouldnt hesitate to book here again.',happy
id49054,' in town for a few nights and really enjoyed the hotel. they try a little too hard to be hip but its better than being boring. nice rooms friendly staff. would stay again when in town.',happy
id49055,' booked on recommendation of a family friend. first impression was not good. arrived on a sunday afternoon. surrounding area had numerous bums (sorry). check-in was slow and tiring staff had off-hand manner. room itself was small by clean. tv was an old crt model and the room had no fridge. the air-conditioning was also very noisy. i found the bottom sheet on my bed torn (and it wasny changed during my stay. on the plus side the hotel is bang on the bart metro bus and trolley bus routes. after we left the whitcomb we went to flagstaff and enjoyed a far more efficient hotel with slick check-in and check-out process. overall i would not stay there again.',not_happy
id49056,' hands down the most memorable stay ive had. looking for a place that was romantic close to shopping dining walking in the park....this checked off all those boxes. as we walked into our room the ambiance was perfect. surround sound music including the bathroom. big tub nice fireplace. and then a ring at the door bell (oh door bell for our room) with chocolate covered strawberries and a bottle of champagne just topped the cake! truly friendly and amazing people with everyone dealt with at the hotel. the car service offered by the hotel took us back to the airport. it was all just the best experience. thank you xv beacon. i cant wait to come back.',happy
id49057,' i checked into the millennium hotel broadway the first week of my vacation in the us. i must say that for my second trip to new york the millennium hotel broadway was beyond a disappointment. -. the hotel staff was rude. the check in was horrible it took forever to check in and the staff was not very friendly at check in. if it werent for the fact that id just got off a nearly ten hour flight from rome italy i would have canceled my reservations and left. -. after getting the wrong room the staff actually had the nerve to tell me that it is not their problem that they gave me the wrong room. -. the room was dirty. my last experience with a times square hotel had a little dust here and there but the room was clean this room on the other hand was not clean to my standards with odds and ends laying around from previous guests stains on the floors and walls mildew in the bathroom etc. -. the bell service - what bell service... i requested my bags be brought to my room the bell hop promised within - minutes. -- minutes later no luggage. when i went down to inquire i found out that it was still sitting right in the lobby and the bell hops were standing around doing nothing. -. the beds were hard! -. at check out the process was much easier but having a much later flight i requested a late check out - $---!!! since that wasnt an option they offered to hold my bags which ive done before and was happy to do again. i was very upset when i got to the lobby checked out went to the bell desk as the front desk agent had told me to do and waited and waited and waited. -- minutes later the bell hop shows up and begins to help others who were waiting. when i pointed out that we had been waiting (myself and - other parties) he rudely said line starts here - and pointed to a crowd that had been there less than - minutes. the millennium hotel broadway has too much competition in the neighboring area. i would not advise anybody to stay here with the lack of customer service that this hotel offered. especially with other properties offering similar rates. i paid for location and i would pay more to have stayed somewhere that wasnt so disgustingly rude to their customers. contrary to the way they acted i do have choices where to spend my money.',not_happy
id49058,' this is a hard one for me because i have not given many marriott properties a rating like this but simply put this isnt what i expected. the building is rather old (ok...really old) and the rooms are a little small. the bathroom was a disappointment as there was only a shower (no tub for an aching back). the housekeeping was a little disappointing as they missed replenishing the in-room coffee (though there is coffee in the lobby if you want some). the worst thing about the stay however was the bed! boston as we know is the place where the revolutionary war started. i think the mattress i slept on was left over from the war. worst sleep i can remember. miserable bed. overall the room and the hotel were clean. the staff exceptional. the restaurants...lots to pick from near-by and there are two in the hotel. other than that for a business traveler is place to stay i cannot recommend this hotel. i wont be back.',not_happy
id49059,' a beautiful hotel with great service! this was our -th or -th stay at the michelangelo',happy
id49060,' you cant beat the folks and the location of inn at the market. they make your stay a real joy in a great city. wonderful amenities and rooms. looking over the sound is a great revitalizer. three visits and more to come. cant recommend inn at the market enough !',happy
id49061,' ive stayed at the benjamin for years and find it comfortable and convenient. the rooms are generally spacious and if you can get an upgrade into a room with a separate living room youll feel like you can stay forever. my only criticism is that some rooms are better than others and no matter how much you pay or how frequently you stay you can still get stuck in a weird room but that can happen anywhere. i would avoid the third floor as that floor always looks more run down (odd because the spa and gym are on that floor). some people find the lower floors too loud especially on the lex ave side but i have never had a problem. all rooms have a small kitchenette and coffee maker the pillow menu is fun and the staff is very responsive to any special requests. i find if you have any complaint at all the staff is quick to respond. the new restaurant the national is great for breakfast and dinner and has a lively bar scene. the gym is tiny and can feel crowded at peak hours but it is open -- hours. it is a great location right near a major subway stop and close to world-class shopping. the greatest bagels in ny at ess-a-bagel are also right around the corner.',happy
id49062,' this motel had horrible customer service there was no refrigerator in room or microwave or shower curtain or coffee maker when i took paper from priceline showing them the ammenities promised they told me that it was innacurate and that i could get a refrigerator for an additional $-- a night. when i told them no they would put a microwave and fridge in room for free they did put a refrigerator in but said that there were no microwaves available. they said i could use the microwave in the laundry room. then i tried using there internet service in the laundry room and they tried charging for it another ammenity listed that was a lie. the pictures for this motel make it look much better than it is and the customer service was horrible. it was great location as all hotels on hotel circle are but i would recommend staying at a different one there. the rooms were decent size and about what was expected for a cheap motel if i had been treated better by the staff it would have made this stay much better. oh also the safe didnt work i didnt ask them to fix this because of the earlier experience i had and the window opener stuck at times.',not_happy
id49063,' we stayed in this hotel on a skool trip frm northern ireland and ok it is a little bit old and needs - b cleaned bt the people are soooo nice and the receptionist wen and bought us stuff frm the shops!!! its a bed and some fod so i cant complain. it ws aawsome!!!!!!!!!!!!',happy
id49064,' we visited chicago for the very first time with our daughter and grandson. the staff were extremely courteous and knowledgable and were even excited as we were about experiencing the windy city! the roof top pool the snugly robes and slippers made it even better! our - year grandson had a blast even enjoying the art work on our floor is hallway. he was given his own separate welcome gift which turned out to be very entertaining for him! our daughter was attending a medical convention so we were on our own to explore...went to the field musuem lincoln park the shedd aquarium the miracle mile and even found a wonderful polish buffet. we ordered room service for breakfasts very early and everything we had was excellent! service was prompt and the room had a great view!! like i mentioned before we had a terrific time!',happy
id49065,' the hotel wasnt bad but checking in was horrible. the young girl checking me in was slow and just rude. sheraton customer service is just not up to par compared to hilton or marriott. the room were not bad',happy
id49066,' the affinia brand is known for its excellent service and this property- their only in dc -lived up to this. we arrived early saturday evening and checked in smoothly and quickly. our - bedded room had a bit of a smell when we walked in (almost like someone had smoked in it despite it being smoke free). we settled into our amazingly comfortable and clean beds for a quick nap however we were alarmed to hear a thudding noise above our heads. we called reception and were informed that our room on the --th floor was underneath the fitness center. turns out the fitness center is open ----. it wasnt too bothersome and luckily we didnt hear anything the rest of our stay. upon returning that night i realized that i had forgotten my contact lens solution. i called the front desk and was informed they had complimentary solution which was a pleasant surprise since the gift shop was already closed and we did not want to go out at -am searching. the associate was very kind. we had sunday brunch at the restaurant. pricey but delicious. i had a $-- gift card therefore it was all the more worth it. unfortunately i would not eat there again due to said priceyness. i definitely recommend this property. it lives up to - stars and more. one last comment-it would have been nice to have a fan in the bathroom.',happy
id49067,' on the whole this is a great bargain and a lovely hotel. the only thing that pushes me from saying excellent is that i wasnt really wild about the university district per se. although i knew it wasnt downtown i was hoping for more like harvard square and it is more like westwood-ucla area. certainly not the hotel is fault but not the kind of immediate area you want to go stroll through. shuttle service was excellent and convenient used it three times. the room is lovely well laid out tasteful. the breakfast had many nice touches - fresh fruit including kiwi. the hotel is such a bargain - over $--- less than downtown hotels. we had the spa cart and really enjoyed it; parking was free shuttle was free and very easy and accomodating. very clean stylish comfortable bed. im sure everyone coming to seattle will hit pike is market space needle and experience music project anyway but let me just throw in that these were great fun. if youre into music also check out the larks music store near pikes lots of cool stuff to see. also crittendon locks is well worth seeing (in the ballard area). genie',happy
id49068,' my wife and i wanted somewhere that was quiet and out of the city. we stumbled across this hotel from off the highway. once we walked in the front desk staff were nice and very informative about the area. the double bed room that we got was very spacious and the bathroom was clean. the best thing about this hotel is the price!!! they offer free shuttle free wifi and free breakfast. we will definitely be back!',happy
id49069,' setting on the main marine channel across from the green belt and on the marina with a boardwalk couldnt be more spectacular. dining room lovely and food and service excellent; underutilized when we were there. have had one personal vacation and a conference trawlerfest there this year. was impressed with both the personal and group attention the hotel gave to all details. we will be returning for a personal vacation again this month and felt welcomed back.',happy
id49070,' stayed weekend of ----. took the metro over from regan airport. metro is sooooo easy and cheap but make sure you exit the metro the right way. we found out that if you head twards the full body astronaut on the wall vs the astronaut dog you get out under the hotel. we arrived around --:--. they wernt ready but were glad to hold our bags. very easy and friendly. we went sight seeing for a couple of hours and when we were pooped came back to the hotel around -:--. check in was a breeze. we got one room early but had to wait on the other. when i booked i booked - rooms and they put the two rooms together without me even asking. this was great!!! the room was nice... poolside. pool is heated to ----- degrees. didnt swim but it looked nice. room was a little dated furnature was a little beat up carpet could use a deep cleaning (or even new) bathroom was dated but all in all it was very clean and very comfortable and we got a good price!!!!! bed was super comfy!! we booked primarily for the location and access to the metro. it was a good choice. metro is easy to get to and took us everywhere. we did the day passes for $-.-- and hop on and off and on and off. metro stops are everywhere. we had heard that the twilight tour of the monuments was cool so we asked at the front desk and they were able to book it for us. the bus even picked us up and dropped us off right out infront of the hotel. easy!!! bad thing about that was we planned a late supperand by the time we were done with the tour it was --:--. we went to the front desk and she said either bar would serve us something. i got the chicken club sandwich my friend go the crab cake we split it. it was $-- or so. we were both very . the food wasnt cheap but it was a hotel bar so it wasnt going to be. it tasted great and was easy. we asked the bartender where to eat while we were in dc. he recommended old ebbits pub. we went there the next day. great recommendation. great. we also took a ride up to dupont circle. this is where a lot of the action is. we asked some locals where the best place to eat was. they said this pizza joint. we walked there but it was a -- minute waite. they also recommended pesci is just across the street. we ate at pesci is. it was very pricy but very good. very. friend got the salmon. i got the shrimp w-penne pasta. menu changes based upon fresh catch. last day there we went to the warf. its just - blocks away. really neat if you like seafood. really. its an open air fish market. lobster for $--. every kind of fish you can think of. buy it raw or they will cook it. fresh. we ended up eating at phillips. its a big buffet. $--. it was pretty good but buffet food is buffet food to me. quantity doesnt necessairly mean quality. it would be a good place to go if you are a very big eater. they had just about everything.... shrimp crab legs crab talapia mussels veggies breakfast buffett raw bar salad bar american favorite bar dessert bar.... its all there. our flight left later so we checked out then had them hold our bags. this was super easy. we ventured to the old post office pavillion. right off the judiciary square metro stop. easy. it has a large food court and lots of cheap shops for souveniers. t ishirts for $-. they had entertainment. you can also go to the clock tower that gives you a great view of the city. its free. went back and grabbed our bags hopped the metro and headded out of town. it was great. easy and inexpensive... and thats how i like my vacations. feel free to ask questions.',happy
id49071,' i last stayed at the rencen -- years ago it was a westin. now a marriot the hotel lobby guest service and atmosphere has changed for the better. my room view was astounding floor to ceiling window view of the water and the bridge. i was there with a group of about ---- people if i told you my discount rate you would never believe it. there are many conference rooms and all well maintained good sound sytem very clean each day it is easy to get around the conference areas on the - - and -th level. people mover has a stop in the center. the maids were there pronto in the morning. -st day i called for a needed item button on the phone labeled at your service someone was at my door within -- minutes. employees are extremely friendly. there is now a river walk to enjoy and although the shops are few it feels much safer newer cleaner than before. negatively it is a confusing lay out designed very strangely the elevators could not handle a group as large as ours but marriot employees were there during our rush hours herding us about and even riding the elevators with us to manage the crowd. i highly recommned this hotel our last day we tried the seldom blues restaurant they have $-- lunch specials water view great food and service. there is no pool i am not sure if it has been removed or under repair i was not interested in swimming - when it was a westin there was a pool.',happy
id49072,' a friend had recommended villa florence and i had heard good things about it for years so we decided to stay there on a recent trip to sf. i really liked the hotel - not a big chain very personable front desk and fantastic location. we took the bart from sfo and had a short --blk walk to the hotel (about - hr from the time we deboarded the plane to when we walked into the hotel lobby). it was convenient for any means of transportation - bart f streetcar foot. it has a very european feel (as opposed to big us chains) as evidenced by the large number of europeans staying there. the rooms are pretty small but hey this is an urban area and how much time do you spend in the room? it didnt bother us at all. the room was still comfortable and the bed was great. good night is sleep every night. our view was a little space between the window and another exterior wall of the building but we didnt stay there for the view - we were enjoying the city. so for us it was fine - and quiet! the loccitane products were a nice touch. the tv was a little difficult to use but we got it working. we did however have a couple of problems. let me say that would not keep us from going back again. i would just handle things differently. the location price and atmosphere of the hotel far outweighed our issues. first when we got to the room i noticed there was a bag hanging from a bathroom hook for the hair dryer but there was no hair dryer in it. youd think housekeeping would notice that and replace the dryer before we got there. i called the front desk and let them know we didnt have one and also asked for an extra luggage rack. we immediately left for lunch and some sightseeing. when we got back - hours later there still was no dryer or rack. i called down to the front desk and fortunately someone brought them up right away. the next morning i had left a paper cup with a little bit of coffee left in it on the desk. when we got back the room had been cleaned but the dirty cup was still on the desk. youd think housekeeping would realize we werent saving it (cold coffee in a stained paper cup - yuck!) but they left it there all the same. my main objection was the timeliness of cleaning our room the second day. we left at - a.m. when we returned at -:-- the room had still not been cleaned. for security reasons we did not want to leave the come on in sign on the door but in hindsight we should have. it seems like a hotel should have continuing guests rooms cleaned by early afternoon. the problem was compounded because once we got back we wanted to shower before going out for the evening. so we put up the dnd sign. it happened housekeeping came by saw the sign and passed us up leaving a note that said after - pm they could only make the bed - no other cleaning. so we took our showers with the wet towels on the floor from the morning and did not get our coffee restocked. despite all of that i would still recommend villa florence. it is a great value and a wonderful location. despite these snafus i would still recommend the hotel. just leave the make up room sign out in the morning and ask the front desk to deliver things even if you arent there. the staff was very helpful when i had difficulty printing my boarding pass. we grabbed a scone and coffee in the lobby bar. the line was a little slow but the workers were very nice as we sat at the bar and chatted with the supervisor.',happy
id49073,' you will have a very pleasent stay. very well downtown located.',happy
id49074,' i stayed at the public last week-end and was curious to see how it had changed from its prior incarnation as the ambassador east. id stayed at this location several times over the last few years and appreciated the low prices and location. it seems that only the location has remained unchanged. the rooms have gone from dark wood to blond wood. the beds are now set - inches off the ground. the bathrooms have a sink that has practically a flat surface so that it drains poorly. the shower never got hot and the water pressure was poor. my biggest complaint was that when they completely renovated the hotel they didnt put in more insullation in the walls. i was awakened early sunday morning by the person in the room next door speaking on her cell phone. i could hear every word of her conversation distinctly even though she was only speaking in a normal tone of voice. on the plus side the staff was courteous and check in and check out was fast and convenient. also the price was reasonable although about --% higher than id been paying when it was the ambassador east. it was nice to see the pump room so busy. i miss the atmosphere of the old place but i recognize that it wasnt doing any business and that a change was necessary. still couldnt thay have found space to show at least some of the classic celebrity photos? perhaps most people will appreciate the hotel is new modern styling but i prefer the traditional. i consider a hotel is primary function is to provide a good night is sleep at a reasonable price. the price is still reasonable but getting a good night is sleep is dependent on the nocturnal habits of your neighbors.',not_happy
id49075,' only yards from union square this excellent boutique hotel is a good place to stay whilst in san francisco. we stayed - nights on our way to honolulu the hotel is of a very good standard staff very helpful and efficent. our -th floor room was perfect for our needs and could not be faulted. the attached restaurant was also of a good quality and again the staff were attentive at all times. it was worth booking for evening meal as the restaurant is open to non residents and can get very busy. the situation of the hotel is such that you can easily walk to other restaurants and if you are relatively fit walk to the financial district chinatown little italy and fishermans wharf.',happy
id49076,' overall impression: lots of smiles & lip service to good customer service but little to back it up. too impersonal. felt like a number and not a guest. huge premises in the middle of nowhere but only -- mins drive to downtown if you avoid --- during rush hour when you can add on an extra hour at least. imposing looking property well decorated to texas theme inside. we found it impossible to negotiate room rate and paid (including buffet breakfast) per night $----------- + $-- resort fee & taxes over -- nights. resort fee allowing access to most facilities is compulsory. it includes one glass of house wine or domestic beer per guest per booking (not per night) in some on site bars. i was surprised to find that access to spa pool is $-- extra for hotel guests per day. the room rate did not include a turn down service. i was advised by housekeeping when i alerted them that they had missed my room that they could add me to their list at an extra cost. i passed. check-in was slow due to “miscommunication” at booking over balcony size. staff outwardly very concerned to do all they could to make up for this. this involved offering an upgrade to a full size balcony at $---- extra per night. we declined this offer and were shown to our room overlooking a construction site (hotel term “beautification project”). we complained to the bellman and he arranged to move us to a room in another wing of the property away from the noise. from check in to arrival in final room took about i hour. the room was average and not large the bathroom had a separate shower and tub and was a very good size. the “full” sized balcony was very small with room only for a bistro style table and two chairs. the shower was not especially powerful. toiletries were provided but no shower cap until requested. only one robe made available and had to request one more (no slippers). i was unable to use any internet services since i had no laptop with me. the tv did not offer in room movies and a dvd player was only available by request at $-- rent. none were available when we made our request. the bedside alarm was ipod friendly but ours could not be hooked up to the mains since the wiring had been taped behind the bed too tightly for the cable to reach. the room had an empty fridge for guest use and coffee-tea maker though supplies were not refilled automatically. i made the mistake of ordering room service coffee to compensate and paid dearly for it. note that starbucks on site closes at -pm. house keeping in general was adequate but not good (never dusted for duration of our stay only occasionally removed dirty glasses) though they were very helpful in cleaning the bathroom after my husband was ill. this brings me onto food. we ate and enjoyed the full buffet breakfast each day. the fresh omelettes varied depending on which cook was on duty. service was fast and friendly. we had one average evening meal at cibolo moon and one room service meal (cold with stale bread rolls) the night before my husband became extremely unwell. trays from other rooms (of half eaten meals) were slow to be removed from the corridor. the hotel was at full occupancy at the start of the trip (appeared to be mainly conventions) which meant that over the weekend the very large pool area (and breakfast area) was like a zoo – lots and lots of children with no peace even in the adult only area. pool drinks service was efficient. around the property mushroom style speakers permanently play pop music. one day we had to suffer the mushroom pop in one ear with alternative music from the reserved cabana area in the other. the only quiet spot seemed to be the tennis courts. we never once saw them in use. towards the end of the trip the hotel seemed very empty (conference changeover?). at times convention guests had some areas of the property reserved for their use only (eg cabana area of main pool lawns). there was no adult entertainment available apart from one night when a country duet played in the lobby bar. however there was one outdoor lawn concert provided for convention guests which hotel guests could not attend but could not avoid because it was so loud. the pool waitress advised that there was usually entertainment provided in spring break and summer months.the only good service was that provided by the concierges for directions restaurants and even locating a liquor store that carried a particular brand of spirit. maps are available of the property walking trails – extensive well maintained sidewalks. we were made welcome at a fitness class (amazingly included in the resort fee) but as the only male participant my husband felt a little self conscious. other amenities include gift shop with reasonably priced t- shirts texan souvenirs and emergency toiletries etc. the “library” contains books mainly chosen for their appearance on the shelf but is a cozy spot to relax. we did not use golf or spa services. we valet parked on day one at a cost of $-- but had this removed from our bill since it took --mins to get the car back the next morning. self parking was more difficult at weekends but still plentiful and fine if you don’t mind a short walk uphill back to the hotel. at check-out we were charged for -- nights of valet parking instead of none. we waited for -- mins for the bell boy to collect our luggage on departure even though the hotel was quite empty. with our final receipt we were given a voucher offering a room rate of $--- per night if we return. maybe we should have checked out and checked back in at this more realistic price? other information: gps system could not find hotel but if you enter cibolo canyon boulevard it will get you close enough. cibolo liquor store (at crossway of bulverde & tpc) sell same cans of beer sold at poolside for a fraction of the price.',not_happy
id49077,' they just redid the rooms which was a much needed improvement... but the rest of the hotel is dreary. the lobby and public areas need a major redo. staff is pleasant and helpful. self parking is about a -- minute event accross the street. if you take the sywalk back it is a maze through about - or four buildings. i used to stay at the capital hyatt and preferred that location but it was recently sold to the sheraton spg brand. will probably continue to stay there. much better parking access and the staff are tops.',not_happy
id49078,' well being that i dont normally take the time to rate hotel experiences this is a first. i took my girlfriend to houston for a special trip. long story short i asked her to marry me there. we returned to austin and stayed a night at lakeway resort and spa. the resort is in absolutely gorgeuos location. you probably would never notice it was there unless you looked for it. it is settled on what i think looks like a penninsula facing the waters of lake travis. they cater mainly to conference style busines but i felt more than at home as a leisure guest. the hotel was very clean and open. i didnt feel like i was walking into a small motel. guest services was very friendly and open to help me with whatever i needed. the room was really big. i didnt expect so much room at such a competitive price. my room came with a balcony facing the lake which i would definitely recommend. as per request there was a bottle of iced champagne and chocolate covered strawberries waiting for me and my bride to be. i have stayed at many - star hotels including the emily morgan in san antonio the hilton anatole in dallas and the hilton of americas in housotn. lakeway resort and spa rivaled them all with its small town hospitality and big city charm. i was so impressed with the location that i am now planning on doing my wedding in their all glass vistas building.',happy
id49079,' we recently booked online to this hotel for two nights. when we arrived i thought we had gone to the wrong hotel because the conditions were so poor. when we booked in at about - pm we found the area in front of the elevators very dirty and on entering the elevator it did not smell very pleasant. once up to the second floor landing we found our room and it had a door hanging off its hinges on the dresser no towels or face cloths. we had to go to the desk for towels and were told that there may not be any for us as the day staff were all gone home and he did not know where to find some. he did find two towels for us which did not appear clean. we then were going to leave to go out for dinner and used the stairwell nearest our room only to find large amounts of pigeon poop on the stairs and railings. the condition had been this way for some time which you could tell be sheer volume. we would not recommend this motel to anyone until they improve the cleanliness and repair both outside and inside the rooms.',not_happy
id49080,' i loved my stay at this hotel. ive been twice. while the rooms are small ask for a corner room and they will seem bigger because you get more window space. especially if you overlook broadway. comfortable beds and nice amenities.',happy
id49081,' i stayed at this hotel over the super bowl weekend and i was a bit nervous after reading some of the reviews. however i had a great time! i found the service to be excellent and the hotel very clean. i recommend staying here. and go giants!',happy
id49082,' the back bay hotel was awesome. close to shopping restaurants and tourist attractions. the rooms were clean and the bed was heaven. the lobby bar was happening all weekend. fantastic mojitos.',happy
id49083,' i stayed at this hotel because my girlfriends and i were going to go to activities in la and we all live down in oc. so we decided that this would be a convenient location. we went to the brassiere bar and restaurant for drinks and food at about --pm. we had the filet mignon and the seared ahi tuna. both were good. we all got wine which was really well priced and yummy. our stay was fabulous. we had room with two double beds that was so nice inside. also there was a problem with the toilet and they sent maintenance up at -am with no questions asked and he was able to fix it within - minutes without waking up my friends! the next morning we enjoyed the breakfast buffet downstairs. i have a gluten intolerance and our server accommodated it by making me an omelet. my friends however loved the eggs french toast and assortment of other breakfast foods offered on the buffet. i love this hotel - the staff is always great and it is such a great value. highly recommend!',happy
id49084,' stayed here one night en-route to southern fl. they billboards along --- advertising all rooms $--.--. when i checked in they presented me with rates $-- - $--. i asked them whats up with that and they said all you have to mention is that you saw the sign and they will give you the rate. good deal. rooms are not huge but big enough for - or - clean. mine was supposed to be non smoking but had a slight smoky aroma that i mentioned in the morning while checking out. they took another $- off. cant beat $-- for a decent nights sleep. fast free wifi no continental but a coffee machine in the lobby. adjacent to all kinds of eating and shopping.',happy
id49085,' this was the first time i had ever been to nyc and my boyfriend and i decided to do it in style. we travelled out on boxing day ---- and flew back on new year is day ----. this hotel was just as i had imagined and wished...it was magical! agreed it was christmas and the huge trees were out in the lobby etc but the hotel itself has something about it. it was decadent the staff were fantastic and i felt like i was in a movie. we didnt spend that much time there of course as we were out most of the time but one day after walking for miles we decided to stay in and watch a film. it was fab as we just lounged around in our huge room (tip: try to get the corner rooms as they look up and down the avenues and are much bigger than the others). the bed was huge the linen beautiful and the bathroom was also beautifully decorated. the location was fab as it was round the corner from the flat-iron building and the empire state. there was an amazing steak restaurant recommeded to us by the consierge it was called houstons. you must go there if you like good service great food and classy atmospheres. i would definately stay here when i go back to nyc...it felt like home from home (with a bit of mtv cribs thrown in!) a must when you are staying in new york.',happy
id49086,' im always a bit skeptical about staying at a economy (rate) hotel. this was my family is -st stay in el paso is guest house suites and from the very minute we walked into the lobby i was impressed! at what you ask? the pleasant greeting from staff for starters! irene welcomed us with a big smile and checked us in very quickly. she provided helpful information on the hotel is amenities and tips for an enjoyable stay. she reassured us that hotel staff are always available and not to hesitate to call upon them (wow customer service is still alive & well in texas!!!) the rooms are well set up with a coffee maker hair dryer micro wave oven refrigerator and a nice size flat screen tv. free w-fi was great for the kids to surf the web and the business center came in extremely handy when we needed to print out our airplane boarding passes. each morning the hotel offered a continental breakfast but its not what i expected. the spread was very generous which included bacon southwest omelets sausage patties seasoned potatoes a waffle maker - different varieties of cold cereals oak meal bagels & cream cheese toast danish fruit apple cranberry & orange juice coffee milk and yogurt. the vending machine in the lobby offered pizza & sandwiches which were great for an after hour snack. i worked out twice in the fitness room which provides a treadmill weight machine tv etc (had to work off that breakfast!) the swimming pool was also well maintained and extra towels were available at the front desk. overall it was very comfortable - day stay. conveniently close to the airport very little noise from the plane is landing & take offs. i highly recommend this location and will definitely come back on my next trip to el paso!!!',happy
id49087,' i tend to be somewhat of a travel snob because i travel --% of the time for work so when i get to a destination i have a laundry list of things i want just right. yes sorry im one of those people. since this is typically my home away from home i just want to be comfortable. this is now my fourth week at the hotel and i couldnt be more pleased. the one and only thing i have to say about the hotel that does not meet my standards is that the suites do not have bathtubs. the hospitality of the staff far outweighed this slight flaw in my book. it is common practice im finding in a lot of hotels these days. the staff always made me feel comfortable with my requests insisting it was not a bother but a true pleasure to make my stay as comfortable as possible. i certainly do feel they mean it. i have never been more comfortable anywhere else....ever! miquel monsino manager is absolutely the best. always a pleasure to speak to regardless of the content of the conversation. he is truly a top of the line top notch hospitality professional. it is because of him i feel like i have a friend away from home while missing my friends and family. i will miss him when i leave and hope to keep in touch he is the type of person you value in all he does. thanks miguel and the rest of the staff for all you have done for me!!',happy
id49088,' the initial arrival and check in was friendly. our stay there was not as good as expected. did middle class have something to do with it ? is it their practice to overcharge when billing your acct. ? apparently. what you sign at check out is not what is actually charged. we saved for this trip with our daughter and grandchildren we are not in the high income bracket. to have a higher amt. charged and our acct. not being able to cover it cost us money. money we should have been able to use as part of a planned budget. if it wasnt for the family time this trip would not have any good memories. what they did may have been legal but we felt that we had been stolen from. if your money is important to you this is not the place to go.',not_happy
id49089,' this hotel was just what we needed for an unbeatable price. we spent a day shopping in san marcos and we didnt want to drive all the way into san antonio in the evening so the location was perfect. the room was clean the staff was friendly and there was even free wi-fi available in the rooms. the only thing wrong with this hotel is that the continental breakfast is all carbs. i guess when youre out of town a belgian waffle is treat for breakfast.',happy
id49090,' we stayed two nights and enjoyed every minute. new to boston we had lots of questions and the staff were gracious helpful and genuinely friendly. great location at the north end rooms and bed were very comfortable and breakfast was cooked to order. close to subway historic areas and good night-life. we highly recommend this boutique hotel.',happy
id49091,' stayed there attending a conference. overall very good experience.nice big room and bathroom with tub and shower..good bedding.some noise from trains passing by. breakfast for a european just so and so all those eggs but no fresh bread only toast. nice bar.superb location for the gaslamp quarter and conference hall. very good concierge and reception staff.',happy
id49092,' i recently stayed at the james chicago. it was by far the best hotel and experience i have had. the cohesiveness of everything about the hotel was amazing. from the hotel itself my room to the staff and the location were great! i would go back to chicago just to stay at the james.',happy
id49093,' the homewood suites is on my list to return to on our next visit. we were --- a block to the free trolley to the navy pier and within a block to the best shopping around - nordstroms macy is sacs neiman marcus etc. we had a queen suite w-a full kitchen living area and separate bedroom. living room furniture was a bit worn but sleeper bed was comfortable as could be - great pillows and bed was comfy too. the biggest surprise was the welcome home reception from --- - it was a full meal not just snacks and drinks. deli sandwiches soup salad beer & wine the night we were there. the monthly menu is posted on the fridge. what a great value for families who have spent the day running around and spending their money at all the attractions or business people who just want to stay in after a long day. very easy to get to and the staff was helpful and friendly!',happy
id49094,' this is a - star motel....dont expect anything more and you will be pleasently surprised. jerry was the best host ever offering a gift bag with bottled water and treats. he went above and beyond to make sure we were comfortable. great location as far as freeways and la sights. motel is older cleaning is family style not professional but all was clean and i am picky with cleanliness. bed was great although the room was small. would definitely stay there again. thanks jerry for making our stay in los angeles affordable.',not_happy
id49095,' we live in the east bay but often travel across the bridge to spend a few days in san francisco! this was our second stay with the donatello hotel and it was great! you get the feel of being part of the city cause your right in walking distance of everything! the hospitality is wonderful everything went smoothly and we really enjoyed the restaurant zingari ! food was excellent! well definitely return and bring some friends for a great weekend! jane del simone',happy
id49096,' im here on business and wasnt able to connect to the internet. (my pc problems) omni has a technology hotline that i was able to call. the woman was wonderful and was able to talk through how i could get connected. saved the day as i have a lot of work to get done yet. hotel itself is very very clean and other services youd expect from a first rate hotel. close to everything here in downtown austin. would definetely recommend to anyone.',happy
id49097,' i love it the meandering halls & staircases the laid back staff the dark oaken (or is it walnut?) lounge with quiet jazz ensembles the funny little nooks indoors and out where you can have a drink or eat a --star dinner the rooms all painted vivid colors with interesting antiques the unusual art adorning the walls the naked mannequin in the bathtub. if you belong at a hilton please stay there! so the rest of us who long for a unique and memorable experience can secure our reservations at the tabard. my only complaint is that you have to book so far in advance to have a prayer of getting a room there! it is almost impossible to get in for quick trips anymore. long live the tabard.',happy
id49098,' first of all im not a hotel snob ...and totally appreciate a good clean bargain hotel even if it lacks a few typical amenities and is a little rough around the edges. however this hotel is the biggest rip-off and dump ive ever stayed in. booked the deal on [---] because of a decent (or so i thought) price about $-- total for the night. fairly close to invesco field which is where we were heading for monday night football so we went ahead with the deal. first thing you notice about the room is the overpowering smell which turned out to be from incense sticks that the cleaning crew had actually burned in the room prior to our arrival. we found them all over sticking out of what looked like knife marks all over the walls. my luggage still smells like the room a week later. carpet and furniture was trashed and nasty...much like the outside breezeways which were laden with broken glass and old nasty furniture. - lamps in the room - of which were minus shades and bulbs. bathroom door almost off the hinges wouldnt shut. toilet broken. towels-washrags were short for the two guests we booked for and were pre-stained from former guests i assume. bedspreads-linens equally stained and burned. went down in search of the lounge that was advertised both at [---] and on their sign out front...it was a locked room with bars on the doors that obviously hadnt been opened in quite some time. got the heck out & took a cab to the ballgame...when we returned the entire hotel was without power which continued throughout most of the evening. around -am the power came back on...which was a plus since we were freezing...however the heater was in two pieces and non-functional so we had to make use of our dirty bedspreads to keep us warm. decided we would call the front desk to get a wakeup call and perhaps have housekeeping stop by with adequate washrags and cleaner towels...however the room is telephone had been yanked out of the wall which left a nice-sized hole that we could actually see the adjoining room through. so much for the microwaves and modem lines we saw advertised on orbitz. extreme dump avoid it like the plague. if they offered rooms at $--.-- a night youd still be paying too much. days inn should be ashamed of even having this one carry the franchise name and a reputable travel site like orbitz.com should take this option off their site the advertisement is totally false and misleading.',not_happy
id49099,' the towers has its own entrance its own concierge and check in desk and breakfast restaurant thank god because just walking through the waldorf astoria will have you running for a quieter less frenzied hotel. the towers is old fashioned sophisticated charm and service. the rooms are comfortable full of elegant antique style furniture and large bathrooms with separate showers. we both agreed though that the room needed a fresh coat of paint and a general update. when we phoned down for slippers towels etc they came up within minutes nothing was a problem. breakfast for the towers is served in its own little restaurant a choice of fruits meat cereals etc but nothing hot or to order. you can also have afternoon tea here which is included in the room price. it was great to have a separate concierge desk too because we saw long queues in the main lobby. it is a very comfortable hotel but it is not young and funky and neither are the clientele but if you want a good location and elegant old fashioned surroundings then this is the hotel for you.',happy
id49100,' my wife and i stayed at the marriott san francisco fisherman is wharf for one day. i enjoyed the access the location provided; however we mistakenly thought the hotel was a little closer than three (or so) blocks to the water. despite this short-lived let down we found the location centrally located with easy access to ghirardelli square and the warf. we ended up with this hotel as a result of a priceline bid; thus our room had a to-be-desired view. expect this when using priceline; we typically only use priceline when we do not plan on spending much time in the room. marriott is somewhat inconsistent when it comes to customer service. some marriott facilities have the absolute best services…others truly treat you like another piece of profit coming through the door. fortunately the front desk associate that serves us was wonderfully helpful. in fact i called him from the room he responded promptly friendly and accurately. on the other hand…the bar tender…wow…maybe we asked him the wrong question at the wrong time. regardless i would rate out stay as above average. i adore the marriott beds and cleanliness. we would stay there again although i would most likely not strike up a conversation with the same bar tender :-).',happy
id49101,' i stayed here over the weekend and had a very nice experience. the beds are great clean and comfortable. hotel staff is friendly and efficient. stayed here on spg points and it was nearly effortless to check in and get a room.',happy
id49102,' my husband and i stayed there last week. this time without our children and had a great time. we have stayed here - times and have enjoyed our stay every time. it is walking distance to so many places. the staff was so accomodating. we ate in the dining room and had room service and it each time we were pleased. we have stayed at other hotels in san diego but we always come back.',happy
id49103,' we were off to a nice start loved the warm cookies that we received upon checking in and loved the starbucks in the lobby of this hotel. unfortunately thats about all of the pleasant things i can say about our stay at this hotel. when we got to our room the in-room safe was closed and locked so we put in a call to the front lobby to have someone come and open it for us...that never happened. upon waking up the next morning and going into the bathroom i was greeted by a nice puddle of water that had pooled around the perimeter of our toilet this was never fixed either. house keeping never made our bed beu rather pulled up the covers around the sheets to make it look as though the bed had been made. our complimentry toiletries and towels were not replenished daily as part of the daily cleaning- maid service. for almost $---- night i would have expected better. i was seriously disappointed and will not be back to this hotel.',not_happy
id49104,' as a native new yorker who was displaced due to a flood in my apartment my family and i had to stay at a few hotels in manhattan for a total of five weeks before we could move back into our own place. when we travel for vacations ( which we dont usually do in our own city) we normally stay at the best hotels. especially in capital or large cities. we have been very lucky to have stayed at some of the most luxurious properties but clearly i am a tourist in all the cities except in new york. it was a strange experience. and i tried to see this hotel from the perspective of knowing manhattan inside out and as a tourist from out of town. (i often dont end reviewing on tripadvisor as often as i should so i do apologize to all of you who are so faithful about reporting back.) we needed a two bedroom suite. we wanted a central park-facing suite. they had no two bedroom suites per se: but we were offered a one bedroom central park suite with a deluxe room right next to italthough it did not connect. the room was for our -- th grade daughter so she was okay on her own but i would have preferred an arrangement where we could have all been in one suite. the suite was large...that is the living room and the bedroom in the one bedroom suite facing the park. lots of windows. the connecting deluxe room was dark and faced sixth avenue. you could sneak a peak of the park but it was a dreary room and not that large. for an expensive deluxe room i felt it was not nearly nice enough. even for the suite: the decor was really not very stylish in my opinion. ritz carltons generally are very traditional in decor. lots of gold and swagged draperies. lots of brocade and fringe. it really seems very dated and not especially clean at all.. a number of their properties have become sleeker and it is certainly not that i prefer minimalist style. but i feel if you are going with elegant and traditional it should be more authentic with first class fabrics and well-planned decor: it should definitely not be cheesy and the ritz carlton felt cheesy and unfashionable. the suites we occupied at the st. regis during this stint away from home were much more elegant in every way. night and day....and service as well. this ritz carlton just seemed the right side of shabby....barely. and the housekeeping was just uninspired. finger marks on glass tops that serve as furniture protectors grimy dust in corners people dont usually look in dirt around switch plate covers sheets tucked in very sloppily wrinkled and rumpled. and dirty windows really hampered that amazing view that so many visitors come to see and enjoy. as a tourist i could see loving the ritz carlton because the view is fabulous. however one unfortunate drawback that is not the hotel is fault is the odor from the horses directly opposite the hotel. the carriages and horses line up in a long long line and the smell wafts directly into the hotel. please do not open the windows under any circumstances because the smell from the horses across the way is unbelievable! new york really does not smell like horses and their own waste . the city has been very vigilant that the carriage drivers keep things very sanitary but the smell is just over the top no matter how scrupulously clean the streets are kept. we really loved the club lounge. sadly it seems that one must stay on a club floor to really be able to count on great service. trying to jostle for a spot in the bar or a table in the casual eating area is really unpleasant. and the only place at the ritz carlton where the service is truly personalized is in the club lounge. and the complimentary food and drinks are just so nice to be able to enjoy. as a native of manhattan i would like to say that central park south is not in and of itself a great street. it seems as if it would be because of its proximity to the park carnegie hall the plaza breat stores and even lincoln center. but central park south is especially very touristy. plus because it is the last street before the park there are no buildings opposite the hotel to keep that side of the street spotless and really inviting. in new york each building is really in charge of maintaining the decorum and cleanliness of its own sidewalks. . a lot of nonsense and noise can just happen across the street outside the park even if it is just scads of trinket stands and some really unruly noisy groups of people now and then. i would hope the revelry or whatever would never affect the experience of those of us staying at the hotel. but i was bothered by loud crowds late at night for example. that is definitely without question not the fault of the hotel so i would never blame the hotel. im just saying there are better locations. and very close by. in fact the ritz carlton is in a very convenient location as a base for sightseeing and shopping but you dont need to stay on that slightly seedy street to have all the advantages of the location. but you pretty much do have to stay there if you want that amazing view. (there are a few other hotels with similarly great views but they may be more expensive for the premium of the full-on central park view. what the hotel is at fault for in my experience is very poor service ina number of areas. compared to other five star luxury full service hotels in manhattan the front reception staff is rude and they do not even pretend to be happy to see you. they act neither elegant and poised or friendly and competent. they are easily exasperated for no reason. they do not extend themselves beyond whatever it is they must actually be doing in order to keep their jobs. i checked in and out twice during our five weeks (they couldnt accomodate us for one long stay we had to keep switching). and only after a great deal of exasperation and bad attitude did i insist on speaking to a manager. she was very apologetic and sent us complimentary champagne but i would rather have had good service. housekeeping was definitely hit or miss which is not acceptable in this level of hotel. only after the aforementioned manager flagged us as vip guests (for whatever reason) did we get personal attention from housekeeping room service and even the host at the bar started to acknowledged us by name and found seats for us etc. all in all there are so many excellent choices in manhattan in the same price category and in the same type of luxury class that are better located have much more professional and customer-centered service. i can understand that it has a special location because of its famous view into central park. but you are giving up a huge amount of service and quality of accommodations food and all around decor and ambience as well as actual location for that view. i stayed at four other hotels of the same calibre and price during that time all within the same basic area. this one this ritz carlton by far had the least to offer in every aspect. a few buts ....for example....the club lounge was really really nice and a welcoming place to relax. also the gentleman from housekeeping who would make up the sofa bed for my son every evening worked very hard and was proud of his hard work and was extremely friendly. . we met nice people in the club lounge who were visiting new york and it was fun to have nice people to chat with. i just felt sorry for the out of town guests who were not getting treated as well as possible especially if they were not on the club floor. in my opinion they were not getting great advice from the concierge etc.',not_happy
id49105,' i reserved two nights online then i cancel one night and actually stay one night. later when i back to home i receive two nights charge from visa. all the system emails indicated that the cancellation is done correctly. couple of calls and emails then i got the reply that online reservation cant be canceled or can be canceled online but no refund (my cancellation was two weeks ahead). i live at asia so online reservation is easier for me but i think even for people live in states are also used to online reservation. if that is a pre-paid without refund it shall show clearly at final step (or any step) that this operation is not refundable . the system did have this information but in separate term and condition or not-obvious position. the manager refuse to admit any fault they might have. the online reservation system is just like a trap.',not_happy
id49106,' im not a picky person but ive had better experinces at a holiday inn!! we checked in on a friday we go up to our suite and it feels like -- degrees inside the room actually the entire hotel was hot!! called maintance they came up and fixed the air conditioner. next while trying to take a shower there is no hot water!! the maintence man returns for the -nd time in less than - hours. we go to put our beverages in the refrigerator and guess what thats not working either the manitnance man comes back for the third time. saturday was worst than friday the family gets back to the hotel exhausted from the festivites at the beach we are all enjoying our selves in the court yard when the power goes out in the entire hotel. we sat in the dark courtyard for - hours with only the lights from the elevators because they were still operating on a generator. management never even bothered to come and explain when or how long we would be without electricity. about two hours later the lights came back on so we decided to go back up to our so called suite and try to get some sleep. we got stuck on the elevator and we were horrified!! the elevator started bouncing up and down like it was going to drop and the doors wouldnt open. the doors finally opened after about - mintues. then we try to get some sleep but we are startled at -:--am with the sound of blaring fire alarms going off non stop for about an hour. this hotel lacks in a lot of areas i was expecting much more from a hilton chain. my advise stay somewhere else. also there are more roaches here than in a roach motel. also the heater was not working for the indoor pool so the kids had to enjoy the pool at freezing temperature.',not_happy
id49107,' ok we all lnow how one is customer service experience can often make the biggest impression on how much you enjoy a hotel stay. and how many have you have ever stayed at a hotel where the actions-attitude of one or a few individuals just totally ruins your experience at a hotel - well the latter was our experience at the hotel havana. first my background - my wife and i currently live in austin and we are very familiar with liz lambert is two hotels here. i also travel quite extensively throughout the americas europe and asia. imo the hotel havana is trying to differentiate itself from the hotel competition in san antonio which quite frankly is easy to do. arent many sa hotels going for the shabby chic minimalist look. hotel staff as mentioned by other reviewers are personable and professional. we liked that the hotel location is removed from the riverwalk action ( full disclosure - not a fan of the downtown riverwalk area). now for the big thumbs down: early friday night around -:--pm my wife and i walk into the downstairs hotel havana bar. the place is small and all - seats at the bar are occupied as are most of the couches and loungers. there are a few unoccupied single chairs that do not look very comfortable and we also see a grouping of - lounger chairs and sofas unoccupied and decide to sit down amongst them. we notice the ubiquitous reserved sign on one of the tables. immediatley one of the waitresses walks up to us and the first words out of her mouth is that these seats are reserved and we have to leave . i calmly asked her if she knew when her guests were scheduled to arrive. she did not know but said that the seats were reserved for a large group (!) and we could not sit there . i responded that we were paying guests in the hotel we only wanted one glass of wine and if in fact the reservees were to appear while we still had unfinished wine in our glass that we would graciously step away and finish our wine elsewhere in the bar. this was quickly rejected by our unfriendly waitress as heresy and with a you will have to speak to the manager . - minutes passed by no manager and no wine. i walked up to the bar same unfriendly and unapolgetic waitress and order - glasses of wine from her. watched carefully to ensure only wine was poured into the glasses. i walked back to the reserved seats with the glasses of wine and within seconds we are confronted with i am the manager you cant sit here and you have to leave . i again mentioned that i was guest at the hotel and reiterated my proposal - sit here enjoy my wine and leave the moment his reservees show up. this was summarily rejected by said manager - i could have been demanding an increase in state income taxes as far as he was concerned. now i have enjoyed a cocktail or two at several la ny las vegas miami better drinking establishments so i am familiar with bar attitude but i really had my doubts that jayz and beyonce were about to walk into hotel havana ordering cases of crystal. the manager was extremely demanding that we vacate the reserved seats immediately. admittedly it devolved into a confrontational discussion and we eventually decided to move seats. clearly this manager had not passed avoiding confrontational customer interactions --- courses at bar management school. we took -- minutes to finish our wine and left. and.....those reserved seats.....still unoccupied as we walked out. not to worry mr. bar manager......we wont add any wear and tear to your precious bar furniture in the future. so to the bar manager and bar staff at the havana bar.....a big thumbs down and a recommendation to read a classic book how to win friends and influence people .....and if you want to play pretend were an la-ny-miami bar......first you have to wear black and try to find some remotely justifiable reason to cop an attitude.',not_happy
id49108,' i stayed in the moderne in september ---- and would not recommend this hotel to anyone. i booked and paid for a double bedroom at the moderne online and telephoned the hotel - days prior to my stay to ensure that they had received my booking. on arrival at the moderne we were informed that there were no rooms available. the receptionist stated that our booking had been transferred to the “ameritania hotel”. i was told that there was no manager to discuss the matter with and that nothing further could be done. i followed my instructions and checked into the “ameritania hotel”. our room smelt of stale smoke it was so small that we could not wheel our luggage in and it was filthy. the next day i went back to the moderne to complain and was told that the manager was not available to speak to me and the receptionist suggested that i call the hotel manager as he was unlikely to call me. i have felt compelled to write this review as i would not want anyone else to be cheated by the moderne. there are plenty of alternatives in new york and i would not consider either the moderne or the ameritania hotel to anyone even as a last resort. nadia from london',not_happy
id49109,' my family stayed here after a long day at sea world. this hotel is located by everything- shopping movies restaurants. the customer service at check in was quick and friendly. the room was roomy clean beautiful and very comfortable. room service was fast but food lacked flavor. we spent most of our time at the indoor and outdoor pools during our stay. my entire family loved to swim so the fact that both pools were heated was a home run for us. we were able to swim in the out door pool in the early morning because it was so warm. the entire facility is well kept.',happy
id49110,' this hotel is great. the location is unbeatable and the standard of accommodation is very good by ny standards. large comfortable rooms good bathroom and very well protected from noise given central location. staff are friendly and willing to assist. free internet (wi-fi) and business centre and complementary coffee in foyer in the morning. i would be hard prressed to find better in ny within the price range. if in ny would stay here again.',happy
id49111,' my husband and i stayed here free recently overnight using our hyatt rewards. the location of the hotel is walking distance to capitol hill. down the block on a corner is a starbucks. it is about a ----- minute cab ride to georgetown. i have not stayed in many hyatts but i was surprised that our hotel room didnt even come equipped with a mini-bar or fridge. there was no complimentary bottle of water in the room as ive experienced in many hotels nowadays (even the smaller hotels) though when my husband went downstairs to talk to the front desk he was given free of charge a bottle of water and a coke. we also noted there were not any vending machines located on each floor. i guess i was expecting there to be some convenience and access to simple snacks and beverages. the front desk staff was friendly and welcoming. we had one drink at the lobby bar before heading out on the town and the bar staff were completely nice and accommodating. we drove and timed our arrival well as we had one hour left to pay for meter parking nearby on the street and only needed to move the car by - a.m. the following morning thereby avoiding paying $-- for parking at the hotel. the room with a king bed was decent and comfortable. we had no great view on the -th floor and unfortunately didnt have time to check out the pool or fitness room. other than that this is great place for business travelers and families to stay.',not_happy
id49112,' the view was awesome! the rooms were good sized. it is an all suite hotel with one bedroom a living room with a pullout and a kitchenette. steps from shopping and restaurants and quincy market. short walk to the subway and harbor. one bonus was the mini-concerts-shows at night. after dinner we would sit and relax with one free complimantary drink. conveniently located. we walked everywhere (historical district) and when we got tired walking back to the hotel was easy enough. the subway was also right across the street. there is a convenient store close by as well.',happy
id49113,' we enjoyed a two room suite overlooking the pools and the beach. the sound of the ocean was marvelous. the room was spacious and clean and the staff were friendly and helpful. we had plenty of sights and shopping within walking distance. i feel blessed to have found such a wonderful place! thank you kimberly for everything!',happy
id49114,' the staff is great and they run a good tidy ship. it doesnt cost very much so dont expect the ritz carlton but the value is great. youll get a full kitchen in your room with a large fridge instead of the little ones that you cant fit a pizza into. if youre staying in the area for a little while this suburban is a great choice.',happy
id49115,' i have stayed here for - week now and have experienced the following: although the resort is a bit long in the tooth the management is in the process of trying to upgrade everything. my room itself is spacious and has a veranda that overlooked the pool. they gave me a small refridgerator and microwave upon request. the stay includs free use of the decently sized gymnasium adjacent to the complex. the food is very good overall and the service is prompt courteous and delightful. the location is good (just like all the hotels in that area) - close to all the major highways a huge shopping mall and riverwalk golf course. the bed is a bit on the hard side for me but i still slept pretty well. although there hhas been some noise early in the evening the place stays pretty quite after --:-- p.m. the management is friendly and receptive to anything i ask of them. if there is anything that changes or i notice later i will amend my review then.',happy
id49116,' best time of the year to stay here...christmas time! service is excellent!',happy
id49117,' i stayed two nights at the trump soho in manhattan and enjoyed every moment of it. from champagne and chocolates at check-in to the sunday new york times delievered to my door - it was a delightful hotel. the service is impeccable. the rooms are spotless and modern. i cannot say enough good things about this hotel. everyone working there is respectful kind and they take accomodating to a whole new level. this hotel is worth every penny. i will be staying here exclusively whenever i am in the big apple. just to give one example of how great the staff here is. i was at a wedding all day on saturday and forgot to take off the privacy please sign on my door. i called housekeeping at -am when i got back and asked if they would make up my room - not only did they say yes of course they were at my door in - min and two people came which allowed the job to be done very quickly - -am housekeeping service done extremely well? gotta love this place. thank you mr. trump - and all your staff for making my stay in new york so enjoyable.',happy
id49118,' ramada made my impromptu overnight stay a pleasant one. my flight was cancelled and i was able to book a room at the ramada. they did a great job handling many passengers from the cancelled flight polite understanding and friendly.',happy
id49119,' i base my hotel experiences on - things: cleaninless comfort and location. hi at the wharf met all - of my expectations. they have - buildings and we were in the -nd building which was may be might be a slight inconvenience for those with children or alot of luggage (im sure they have shuttles that take you to the building -we just walked) you are within walking distance of pier -- the entire wharf and a short cable ride or a longer walk to chinatown little italy union square etc. i really couldnt ask for much more except maybe paying less :o) there are many many other hotels within like a - block radius and this was in the action but not smack dab outside your hotel room like the radisson or argonaut would be. the hilton looked comprable and was right down the block so next time i will check prices there too. i do have to say the bed was really comfy and and the pillows are awesome! they even had little tags to tell you if it was soft or firm. i preferred the firm my husband liked the soft. it was a nice little touch. they have bath n body works shamp-cond and lotion (cucumber melon) and bar soap for body wash. would i return? yes. but i might do price comparison shopping to other hotels in the area that i mentioned above now that i know where they are all located.',not_happy
id49120,' stay as long as you possibly can. extend you stay if you can.',happy
id49121,' the first thing to note is that it is a stretch to say this place is in downtown - it isnt it is about a -- min walk out along the bay. that said it is still a good hotel with relatively easy access to the downtown area and it is only a short walk to the exhibition site (space needle etc.) it is hilly though so anyone with mobility issues may need to look elsewhere unless transport is readily available to them. we had a room with - queen beds right by the elevator and the only noise we noticed was the a-c unit which seemed intent on coming though the wall. the room was clean enough except for dirty patches on the carpet. the only problems were the a-c unit (working but you know it not enough to change rooms though) and one of the cooking rings was broken (never use it anyway - im on holiday!) the area was quite nice with a couple of good bars and restaurants close by along with the safeways - mins away (including a starbucks of course). service at the hotel was quick friendly and knowledgeable. they were always willing to give advice and call a taxi etc. if it want for the slightly out of the way location we would definitely go back. if there were no closer option i wouldnt complain. oh yes if you want a nice day out take the ferry to bainbridge island ($-.-- return -- mins or so.) nice little island good views of the city across the bay. hire a bike for an hour and have a look around but bear in mind this place it isnt particularly flat either never mind what the guide book says!',happy
id49122,' just got back from a one night stay in chicago. found out about hotel sax ontravel zoo. the deal went through fine. $--- a night versus $---. the lobby floor plan was very strange. huge bar but very little space to gather or sit in lobby. once in our room we could not find any switches for the light except at the door and in the bath. tried to call the desk and once we found phone couldnt figure out how to use without the lights. turns out switch was on each very flimsy lamp that was hard to see or find without the light. should have brought our flashlights! location was good for our purposes. we were able to use public transportation easily. concierge and bellguys were very friendly and helpful. and the bed was luscious with great linens. i was easily able to forget that the bottom mattress was left exposed. (maybe that was part of their decor). and the air conditioning worked!',not_happy
id49123,' we travelled from the airport to west lake centre and found this hotel very easy to access from this point. the greeting was warm and there was iced water on arrival check in was easy and room lovely with a view over the rooftop terrace. transport links from hotel were good and it is in a great location for shopping if that is your want. the buffet breakfast was one of the best i have ever had anywhere especially the scrambled eggs. ould nort hesitate to stay here again',happy
id49124,' it was clean and conveniently located but rooms were small and i was really annoyed that although i called months in advance to get two rooms next door to each other when i checked in (and although the hotel reception is standing right there checking in is actually the same as an airport check in with kiosks and totally impersonal) i was told i was lucky to even get rooms on the same floor and that they couldnt help me. really? ok. also parking is a nightmare and you have to walk a few blocks to get to a garage that isnt even part of hotel so this is a decent place top stay if you dont have a car and dont require rooms next door to each other.',not_happy
id49125,' it is a great hotel! very friendly but not too intensly personal. rooms are gorgeous and extremely comfortable! im already looking into my next stay!',happy
id49126,' very nice stay with reasonable rates. however the restaurant is a bit pricey even with our discount coupon. we only had breakfast there and it was very similar to other breakfasts that many times are complimentary....this was $--. i will go back but will walk to whole foods for my breakfast next time.',happy
id49127,' i came to this hotel because my job was throwing a winter festival in the -th floor ballroom. the hotel lobby was beautiful. the room was nice but very small and i was quite disappointed to find that there was no bath tub. the staff that worked the open bar for the party were extremely rude and not helpful at all. however the room service and front desk staff were excellent. the buffet food was delicious. i think the price for the room was high but considering the casino being attached the beds being very comfortable and parking being such a breeze i think it mightve been worth it if we didnt also have screaming hopefully -- year old drunk people partying up and down the halls of our --th floor room until at least -am. im putting that id recommend this hotel to a friend but seriously im on the fence about it.',not_happy
id49128,' clearly showing its wear. could be quite nice with a bit of tlc. older hotel in good location. front desk a bit seedy. addition of a fitness center would be a big plus.',not_happy
id49129,' i had never stayed at an aloft brand though i have stayed at several other starwood properties mainly w hotels. i decided on the spur of the moment to stay in jacksonville and consulted expedia to look for prices then decided on aloft but made my reservation through starwood. starwood quoted me -- dollars above the expedia price when i asked for best price available and then after consulting expedia pricing gave me the expedia price. (incidentally i had done the same thing with the omni chain contacting them on a same day basis and they offered me a price far below expedia pricing voluntarily and upfront without my bringing up expedia pricing). my first experience with the hotel was calling them when my i-phone was getting me nowhere in finding the hotel. the guy at the desk was trying to help but had no clue how to assist a traveler unfamiliar with the area at night in a strange place. i ended up calling him twice then gave up and asked at a holiday inn where they gave me great directions. so i arrived at aloft which is sort of behind a mcdonalds and went in. i found the same front desk clerk who had tried to assist me in directions doing some texting on his cell phone. he took my credit card and boredly flipped me a key without the least interest in explaining anything about the hotel or giving a hint of appreciation for giving aloft my business. the lobby looked kind of fun and my teens would have liked the pool table in the middle of it and the loud music playing. they had a nice pool outside. the room had an interesting design. the only thing it lacked was a comfortable chair to watch the tv. there was a couch under the tv which was of little use. the w chain in my view has a history of excellent beds interesting design and poor customer service. i see now that this extends to aloft and apparently the starwood chain. tip: demand a room away from the adjacent construction. the front desk guy gave me a room looking out on a large construction site with lots of heavy equipment. construction of whatever it is is just starting so during ---- and ---- at least some rooms may be noisy. it was sunday fortunately and no construction was underway.',not_happy
id49130,' spent a long weekend and had a great time. central location makes it easy to walk anywhere in the downtown region. only a half block from the miracle mile shopping and can be accessed from the hotel. staff was most helpful room was very comfortable. a great place to stay.',happy
id49131,' the palmer house is a nice place to stay. overall visit for - days was ok. room service was pleasant and efficient. maid service needed to be more thorough. upon check-in we encountered blood spatters all over the wall and tiles in the bathroom. maid came up and cleaned it right away. upon taking a shower the next morning we discovered more blood spatter all over the shower tiles. upon notifying the hotel management we were told there are no comment cards or formal complaints available at this time. we wrote the incident on a letterhead for the management. it is - days later and no apologies or responses from the management whatsoever. upon being more attentive to the cleanliness of the room we noticed minor oversites on the cleaning aspect - hair left in the shower toothpaste marks on the mirror a dirty towel re-folded and placed with the fresh towels...on the surface everything looks wonderful and clean. just be aware to check the cleanliness of your room if you plan to stay here.',not_happy
id49132,' i had read the reviews and wasnt disappointed. our room was spacious and clean and the free parking and breakfast was much appreciated. above all however the location was superb - central safe and surrounded by quality affordable restaurants and varsa on reception was so welcoming friendly and helpful with a wealth of good advice. overall value for money at the castle inn in not the cheapest of cities was second to none. if only all small budget hotels could offer the same...',happy
id49133,' every time i stay here it is consistent. clean courteous great location.',happy
id49134,' looking for the best bang for the buck? redwood inn is located near everything at a great price. yan the manager provided us with outstanding service. he got us free wireless internet and when it didnt work at first he went all the way to fix the problem. just a great experience in clean rooms. warmly recommend this hotel',happy
id49135,' my boyfriend and i stayed at the grand hyatt for a week in july and we had a lovely stay! the location of the hotel is just right within walking distance of places like madison-lexington-park avenue and also within close proximity to central park and times square. and as central station is only next door the subway is also very close by. we were greeted by a very sweet and helpful member of staff at the front desk when we checked in and she was very accommodating when i asked for a quiet room without connecting doors. and when i came to realize that my booking only included breakfast for one of us she checked with her manager and then gave me six additional breakfast vouchers. i found her helpfulness and service to make a great first impression and like other people have written on this page when the service is so great it doesnt really matter if the rooms are a little bit dated. we will return for sure!',happy
id49136,' i used to come to this hotel frequently and was excited to return mostly due to the gym. i stayed here for a weekend in august. the gym gravity has changed a lot; no more racquetball courts now a cafe and nail salon etc. plus a it spot of the second floor is reserved for those circuit training machines that measure slow range of motion rather than being a normal machine. but it is still a great gym even if non-platinum spg members have to pay $-- to use. same fees apply for the rooftop pool which is a little on the small size for laps but is still good enough for a short workout and apparently one of the few pools in the area. the interior greenhouse surrounding the pool was a bit of a terrarium however. room itself was good though there was a big chunk knocked out a corner of one of my walls which needed repair. bathroom amenities by paul thomas roth were fine but on the small side. soundproofing was pretty good and yes the room was indeed larger than most nyc rooms (and mine looked northward toward central park). elevators are hit and miss. bell desk is totally understaffed so make sure to leave an extra half-hour in there when retrieving bags.',happy
id49137,' my stay at this hotel left me satisfied and eager to return. i enjoy catching an osu football game or two a season and this place was located right off of the major highway in the area. they had deceptively nice athletic club- indoor pool. a sauna was also available to guest. bottom line is i will be back next year',happy
id49138,' we had a wonderful stay at the hotel burnham in chicago! the hotel is situtated in a perfect location and is just a few blocks from the art institute and about a ten minute walk to the magnificent mile. the rooms are on the small side but are what you would expect in a boutique hotel. the hotel is filled with history and periodically tours will walk through the lobby talking about this landmark. the atwood cafe is a nice place to grab a cocktail at night. the staff are more than accomodating and lack pretension. we will definitely come back next time we are in chicago!',happy
id49139,' if youre looking for a luxury suite this is not your place. but if youre in search of a great value in a great location this is it. if you just need a place to sleep and get ready i cant reccommend the mosser enough. the rooms are small especially the ones that you have shared bathroom. i felt like i could reach out and touch all four walls. but my eyes were closed for most of the hours i was in the room so who cares? i was amazed at the amount of toletries provided in the room. great location near the bart the turnaround of one of the cable car lines and the moscone.',happy
id49140,' it was very disappointing experience. we had expected better being an spg member. when we walked into the room it smelled like smoky bar. well cant really fault the hotel but instead of offering us a room they offered to ionize for about -- minutes. having a child with us we insisted on a different room. there was some confusion with the bellman and the front desk and when the bellman came he was very unpleasant. he ragged about it and was in a hurry and barked out directions to us to follow. we took a nice tour of the back of house and frieght elevators. we did not feel like guests. we went to the java bar and our server was not very happy also does anyone smile at this hotel? we are really sorry to have bothered these people on our vacation.',not_happy
id49141,' we stayed at the embassy suites for a short out-of-town trip with my husband is parents. the hotel itself is lovely with a soaring atrium as you walk in. the features are attractive and clean with a modern expensive feel that one would expect from such a new hotel. we had - rooms on the --th floor next door to each other. the rooms themselves were quite nice the only two things that i had an issue with were that the bedroom itself faced the katy freeway (which for the amount of traffic that uses it there really wasnt as much noise as you would think! nevertheless there was some noise... i think if we were to go back i would request a room on the back side of the hotel) and that there was no bathtub although the shower was spacious. we enjoyed the nice cocktail hours downstairs in the lounge and also the gym which like other reviewers we found clean and very adequate for a decent workout. we did not utilize the pool. the buffet breakfasts were quite good. one of the very most appreciated things about the hotel was the free parking (anyone who has stayed anywhere near downtown houston would appreciate this i think!) and the free internet in the business center was good to have too. the staff here was awesome. the bartenders at the cocktail hours were very sweet and had a lot of personality. the waiters greeters and line folks at the breakfasts were very nice and friendly. the front desk people got us in to our rooms early were very helpful and went out of their way to assist us. case in point: i had an incident involving some red soda pop and the bedding early one morning - and we are talking really red soda pop and really early in the morning - and while we frantically were blotting and soaking and rinsing and whatever we could to get the pop out of the cover the sheets the shams (i know... im cringing just writing this) my husband went downstairs to tell the desk and see if we could get housekeeping to do an emergency visit. barring that we were going to pay for the damages. he was told that there was no housekeepers in that early and to not worry about it. that was it. the desk clerk didnt bat an eye try to make us feel bad or accept payment. we managed to get --% of the pop cleaned up over the next couple of hours and when we returned to the room after our day of being out and about the room was restored to perfect condition. i would like to offer my heartfelt thanks to the embassy suites for being so gracious in a mortifying situation. this was a really nice embassy suites. i recommend it unequivocally.',happy
id49142,' they have it all: great pillows hair-dryer and an iron good bed marvelously helpful staff good breakfast for not much money ample free parking. only drawback is the road and airplane noise so keep the windows shut.',happy
id49143,' checked in ask the desk for assistance but they seemed unhappy there. my god are you in hotel jobs or what? the room was ok but needed to be updated my friend paidless and end up in a corner suite with her friend and even allowed for a party for less by the employees. so i may be elsewhere --------.',not_happy
id49144,' after reading a few of the reviews of this hotel i was a little worried about it. however once we checked in a was pleasantly surprised and it turned out to be a very nice hotel to spend a night pre-cruise. the hotel is very close to the airport and there can be some noise from the planes. as we are not light sleepers this did not bother us. check in was pleasant and the staff was helpful. the shuttle was prompt both picking us up and dropping us off to catch our shuttlexpress bus to the cruise pier. waitstaff in the coffee shop was friendly and attentive. we were assigned a room in the tower. there are several - or - story buildings that are connected together and could make it a challange to find your room but we had no problems at all. the room itself was spacious but not overly large and had a nice bathroom. the room was clean and comfortable. there are two fitness rooms but neither is overly large. they did have up to date equipement. there is one outdoor pool and hot tub that we did not use. there were two onsite restaurants on sports lounge and a coffee bar area with pasteries. the prices in the restaurant were a little high for what we wanted to pay so we had dinner in the coffee shop. still not inexpensive but it didnt break the budget either. the hot food was hot and cold foods were cold. overall a decent meal. my overall impression with our stay was this is a very nice hotel close to the airport. i would not be disappointed if we purchased through hotwire and received this hotel again.',happy
id49145,' we had a lovely stay. the location is awesome just up the road from times square and the best value for money. the free wi-fi was handy but only available in the lobby. it is apparently going to be in the rooms very shortly. our toilet over flowed on the first night and it was fixed and cleaned up within -- minutes. the only thing that let is it down is there is no fridge....there is an ice bucket and an ice maker down the hall though.',happy
id49146,' the whitehall has a solid reputation for service location and amenities. i agree with the service - it was excellent from the doorman to the front desk and housekeeping. the location is excellent - shopping and nightlife within walking distance. down comforter and pillows a nice touch. however other amenities were a bit on the ragged side - our room had a very slow draining bathtub dirty carpeting chipped and worn tile in bathroom poorly lit powder room towel ring came off of hand towel holder and the curtain rod for sheers came out of ceiling when trying to draw drapes. yikes! updating definitely needed!!',not_happy
id49147,' our $----nt room was - way too small a bit run down and not much to look at decor wise. but it did seem to be clean and the bed was nice and soft. still it wouldnt be on my list to visit again. sorry marriott i usually really like your properties but this one just falls short. perhaps an update to the lobby- bar area and cleaner looking hallways could help. it just seemed dark and not inviting. plus the $---nt parking fee is just crazy. the best part is the location which is not too far from the hancock and river. would recommend the jw marriott in the loop over this in a heartbeat.',not_happy
id49148,' stayed one night and thought wed take a flyer on this less expensive option. we wont be back. we were upgraded to a suite which was nice and the rooms are spacious as reported here compared to other nyc hotels. but....carpet was very worn and pulling up in several locations. we were surpised to see no curtains on any of the windows just darkening shades. the heating system was old took a long time to warm the room and made hissing and knocking noises at various times through the night. the wire soap holder was broken and much of the furniture was nicked and dinged. in many spots they just threw a coat of paint on the old walls and it just doesnt work. it is just old and worn and badly in need of both systems and cosmetic upgrades. if youre looking for inexpensive this may not be bad. if youre desirious of a decent room spend a little more money and youll get a much better hotel room.',not_happy
id49149,' please read reviews before you book any hotel and i did not. location is good : center of sf and hundreds of homeless people like it too. the hotel is facing civic center and it is a residence for homeless people open ----. hotel has no air condition; we opened windows got tens of flys and were exposed all night long to screams of people who did not have to go to work . you want to go get some coffe: be ready for the same homeless company asking you for money. bed was terrible. staff was nice but very buzy and overworked always on a phone.',not_happy
id49150,' where to start...we are starwood members and prefer to stay at westin hotels because they meet our expectations. the book cadillac failed miserably. there was no door person to open the door no bell person to take our luggage there were starbucks coffee sleeves in the foyer of our suite we had no ironing board there as no remote control for the television and the requested hypoallergenic bedding failed to materialize. we have never had a single complaint about a starwoods property but this was by far the worst hotel experience we have had in years.',not_happy
id49151,' stayed at this springhill property as part of a stay and park option for a recent trip to texas. extremely clean and comfortable hotel with breakfast; shuttle also provided to-from airport. this hotel is conveniently located to a large shopping area and several restaurants. for $-- i received -- days of parking and a great hotel stay. this worked well for me as i was going to need to park my car in a lot anyway for - weeks which wouldve cost a minimum of $--. so by paying an extra $-- i had a leisurely pre-trip stay and shuttle to the airport. i would definitely consider this option in the future...',happy
id49152,' very clean. staff was very friendly. suite concept with full kitchen (even a dishwasher) so would be great for long term. we were going to key arena for a concert well within walking distance --- blocks. only inconveniece the housekeeping staff did not check the alarm clock and it kept going off at -am. in the dark we couldnt figure how to turn it off (even after we turned on the light). finally just followed the cord to the wall to unplug. just when we fell back to sleep the snooze went off again! we finally took the battery out too! needless to say we didnt sleep in that morning. great breakfast too.',happy
id49153,' husband and i stayed here may -st thru the -th rooms were nice and the location was great however i was awakened every morning promplty at - to the sound of them breaking up tile in the room above ours nothing was ever said at check in about the construction and i felt they should have been upfront about this instead of placing a note in with your room key cards. ice maker on our floor was out of service as well and had to trek down a floor every time we needed ice. food was good but thirty five dollars for a sandwich a desert and a soft drink is a little ridiculous will stay elsewhere next time were in austin',not_happy
id49154,' the magnolia is a beautiful hotel with many good qualities. my only complaint was the service. the concierge didnt have much knowledge on downtown dining. we were pretty much on our own. the car service they are supposed to have for downtown destinations was not available (broken). the valet parking attendants are questionable i was brought the wrong car after giving the attendant my ticket (they said somebody must have parked it in the wrong spot). the good news is that all of the bellmen were pleasant.',not_happy
id49155,' my husband and i checked into celebrate our -rd wedding anniversary on saturday june --rd. within the first five minutes of being in our room there were many problems. we had a huge spill on the tv cabinet that i started to clean off then decided to call housekeeping and they came up and let me know it could not be removed that is interesting because i was able to remove it just with water. my husband tried to turn the tv on while i decided to take a shower well the tv didnt turn on and when i was taking a shower the soap dish fell off the wall. also in the bathroom the light above the shower was out and there was a light out on the wall sconce. maintenance came up and fixed the tv but then -- min. later it wouldnt change channels. the only serving grace for this hotel is the fact that the food was amazing. we enjoyed room service twice and breakfast downstairs in bolla on sunday morning and it was fabulous. we checked out and we were given our dessert the night before for free but i honestly dont think that was enough for the fact that we went through so much that we even considered leaving and going home just so nothing else would happen that would ruin our night further. luckily when we came back from our concert our room was clean and our room service trays were removed. upon leaving the hotel our car was parked on the other side of the valet and instead of getting our car for us they just handed us the keys and let us know it was right there. we enjoy trying different hotels but we will never be back we will go around the corner to the ritz were we had to go anyway to enjoy the spa because our hotels spa was booked.',not_happy
id49156,' stayed here for business and was very good. the room was big and comfortable. the internet was slow and the morning breakfast was not great but good enough and there is an ihop next door if needed. for best westerns it was above average.',happy
id49157,' this was a personal trip so i was watching my money for a change. this place was recommended by a local. the location was perfect and the parking was convenient. clean rooms good bed pleasant staff. for the money i was very .',happy
id49158,' from check-in through check-out service is exceptional at this courtyard. the staff was always friendly and willing to help with any needs. the rooms and furniture are very modern and stylishly decorated (the best ive seen compared to other courtyards). i had a very comfortable stay while on business here and would highly recommend this courtyard.',happy
id49159,' we got a very good deal on the holiday inn via their internet site; it was especially low since most of the other hotels had higher prices on the weekend we traveled to chicago. this hotel was further away from the magnificent mile area where ive typically stayed before. it was still very convenient since the el brown line stops right at merchandise mart and you can walk through the mart and across a walkway without ever going outside - great for the chicago winter. **however i unfortunately found out the hard way that the walkway is closed and locked all day sundays which makes getting to the el more inconvenient to say the least.** also fyi - many of the places we typically go in chicago are more convenient to the red line which took some juggling to get to from the brown line. the hotel lobby was very nice and the staff was extremely helpful to us. i also liked having wireless internet available for free in our room. the room was clean and nice nothing special. the beds were strangely low to the ground and not comfortable at all. that feeling was shared by each of the others in my party as well - something that was pretty important with all the walking you typically do in chicago. i would not go out of my way to stay here again but i would not dissuade anyone from staying here. it is clean and safe and the location is close to the loop and downtown. just be aware of the drawbacks this hotel may have over others.',not_happy
id49160,' we stayed at the indigo for a few days on a sight-seeing trip to dallas and the surrounding areas. the hotel is nicely situated in the city is downtown area with several restaurants and bars within walking distance. as others have indicated the hotel boasts a beach theme with an indigo and yellow color scheme on the walls and furnishings. rooms are spacious and clean and the staff is very helpful and friendly. definitely a relaxing ambience. we used the valet and had no problems. the valet guys are prompt and very friendly. always greeted with a smile. walls are somewhat thin as we could hear conversations and television noise from a neighboring room. since the hotel did not provide a book outlining all of their services we needed to ask several questions at the front desk. we needed to ask for an ironing board and an ice bucket and the hours of room service. but the staff was very helpful in answering our questions. televisions are older-model tube types with very spotty analog cable. that could be improved. otherwise a very nice stay. highly recommended.',happy
id49161,' had to spend the night on last minute is notice and the bell and front desk staff were terrifically accommodating and gracious. the lobby is beautiful a bit confusing at first but creates its own intimacy and sense of know for the returning guest. dined at the bar bartender gave amazing dinner recommendations that are off the guidebooks wish i had taken her name she recommended meatball shack and fish went to the former great great choice highly recommend. the bar-restaurant is among the most pleasant for an evening honestly would have liked to have more time to hang out there. the rooms are comfortable but this is nyc and they are small. too much junk is placed on the vanity and side tables but all-in-all the closet takes care of storage needs. bed is very comfortable cool shower amenities had never seen that brand before. love the location because in soho of course but also very convenient to the canal street subway line. getting a taxi a little more challenging however. would definitely stay again.',happy
id49162,' stayed for three nights absolutely brilliant hotel what ever price band. doormen great when asked to recommend somewhere for breakfast he suggested somewhere that was excellent ( pigalle one block from hotel) not the hotels expensive resturant! location fab one block from time square. also one block from excellent grey line tour bus. lifts were a little slow and busy but got around this by using the freight lifts not a problem.',happy
id49163,' it wasnt horrible and it wasnt great. the hotel definitely needs to be updated. apparently it is still ---- there. the hotel is very close to the sixth floor museum and dealey plaza. not much else within walking distance. the tower was closed when i was there so i cant really comment on that..overall it was just and ordinary hotel..not what youd expect from hyatt.',not_happy
id49164,' the porto vista hotel is located in the little italy section of san diego a quaint shopping and dining district. from an aerial view the hotel is shaped like an open square box with a separation wall down the middle thus having two atriums separated and surrounded by rooms on all sides. the lobby is attractive and the desk personnel were professional personable and to the extent allowed by the hotel is problems very helpful. two elevators are available - one extremely slow and noisy (doors needed lubricated) and the other remote and available only after climbing a flight of stairs (odd?). the hotel offered no swimming pool no hottub no refrigerator no microwave not even a pen or pad of paper. they took out the pool some time ago and replaced it with a meeting room that remained completely empty during our stay (no tables no chairs no anything). the hallways were covered with disgustingly stained carpet (except for the -th floor concrete hallways) and lined with air conditioning units jutting out into the small hallway about -- inches and many of these were rusting and in need of paint. the two atriums did not overlook attractively landscaped courtyards but badly stained concrete parking areas. parking was by valet only at a cost of $-- a day unless you wished to park on the busy street with various parking limitations. the porto vista is about - miles from the renowned san diego zoo and the primary reason we stayed here. there is a small rooftop viewing area that allows a nice view of the surroundings as well as the incoming and outgoing airport flights which fly overhead nearby. the beds are comfortable but squeaky awakening sleepers in the room. the hutch and armoire dominate the small room standing six feet tall and offering very little horizontal space and they dwarf the -- tv. the bathroom was adequate but the ceiling was peeling and rusty in places. upon arrival there was a large pool of water on the sink perhaps from a leaking faucet and the toilet required that the handle be held down until the full flushing process was complete. lamps had switches on cords hanging behind furniture (difficult to see or use). the rooms were austere completely lacking decoration other than the tasteless black-and-white whole wall depiction of a movie star. the room air-conditioner was effective and moderately quiet. every footstep of the tenant above our room was heard. cars honked their horns in the atrium outside our door and the blasts echoed and reverberated loudly. other than the small rooftop viewing area the remainder of the rooftop was adorned with an open area lined with attractive seating but all of this was behind a large padlocked gate unavailable to guests except at times undetermined and unmarked (no signs explaining when it was open). the glass door the hotel bar overlooking little italy appeared to be nice and the happy hour and dinner menus were adequate. there was no complimentary breakfast of any sort. i was informed that because i had phoned the hotel directly and made my own reservation i did not qualify for any such consideration. huh? however this was conveyed very politely and with an apology (what the management puts their staff through amazes me). again the staff were always gracious what what they have to work with is appalling. imagine in this day and age a lodging establishment in a major city with no pool no hottub no refrigerator no microwave no complimentary breakfast. other negatives were the seedy-looking hallways and atriums and bland rooms. we have stayed at hundreds of hotels include the porto vista as one of the bottom two hotels weve experienced. the only reasons this hotel rates even the one-star is because of location and a great staff. we overheard comments of other guests especially on the elevator saying that they felt trapped in this dump because if they left the ---hour cancellation policy would require the loss of one night is room cost. we inderstood. in final review other than the excellent staff and good location this hotel is of very poor quality and we would never stay here again. thank you for allowing me to offer these observations.',not_happy
id49165,' do not stay here if you have an oversized vehicle or you are pulling a trailer. after getting over his initial surprise that i actually had reservations to stay here the bellman was happy to let me know that there was nothing he or any of the hotel staff would be able to do to help me find a place to park my truck and mobile lab trailer. i was given a standard list of unmanned general parking lots in the area that were only suitable for smart cars. after making the -- hour drive here i gave up quickly on finding a place to park and found another hotel. thank you hilton for saving the day.',not_happy
id49166,' stayed there with a tv crew. perfect location to be in the neighbourhoods and out of the hustle bustle of mid town. rooms are delicious and wonderful toiletries. food is very expensive though.',happy
id49167,' usual holiday inn express: small rooms breakfast wifi. pros: central location bonus for platinum members of priorityclub in a form of ---- points per stay good prices. no obious cons. the room is not large no upgrade is available etc. i would definetely come there back again.',happy
id49168,' we stayed at club quarters midtown from oct ---. the location is the best part of the hotel. it is within walking distance almost everything in midtown. times square was only a - minute walk and rockefeller plaza was only about a -- minute walk. i recommend getting breakfast at the cafe across the street- amazing! the rooms were on the smaller side but not nearly as bad as i expected based on other reviews i read. we had a kinda crappy view of an alley and barbed wire fence next to the hotel but what does it really matter i can quickly go to times square and see the lights instead of looking out the window! check in-out was very quick and there was always someone at the front desk. they even allowed us to check in about - hours early for no extra charge and held our bags when we checked out. they have - computers in the lounge that can be used at anytime which was nice. we were able to keep an eye on the weather and make sure we knew where we were going. they also have free coffee and bottled water in the lobby. overall it was a nice clean hotel in a good location and friendly staff.',happy
id49169,' we live in pa and often spend weekends in nyc. this is our first time in hilton nyc. the service is really bad. we spent -- min to park our car in valet service. we could get a towel not before the third call. noisy a-c. we could not stay in the lobby bar tasting our starbucks coffee because we did not order even been a guest. terrible service. our first and last time.',not_happy
id49170,' i suspect that this place is being used for frequent prostitution. we arrived at after --am and were exhausted once we got to our room we saw that it was bare. nothing like the pictures. there was only a t.v. bed lamp mini frige table and chair. it was so empty and had a very strange vibe. the sheets were a whole other story the comforter had menstrual stains as did the sheetsand the blanket was full of holes and cigarette burns as well as hair and various other stains( i suspect they were bodily fluid stains).sowell passed midnight we to walgreens to get -x- blanket throws to sleep on. we only slept a few hours. it was gross....for the health of yourself and your loved ones please dont stay here!!!!!!!',not_happy
id49171,' we received a free stay at this hotel. not worth a free stay we left. smelled of mold carpets dirty and throughout the day homeless with their beer bottles and skateboarders in the parking lot. why they call it a resort is beyond me. the freeway is feet away. we let. would not recommend',not_happy
id49172,' this is the perfect hotel for a visit to aon center since it has direct access without having to go outside. the rooms are very nice beds comfortable and staff is friendly. it is not huge so you dont get lost in the crowd like the hyatt near by. tip: do not valet park your car it cost $--!',happy
id49173,' for a two star hotel i was really more seed. close to the centre if dc and really nice rooms. old fashioned but clean and classic. not a hang out for young people but quite and descent. price was very reasonable. share bike stand nearby.',happy
id49174,' we stayed here in july ---- with two teenagers. we did lots of research beforehand as we wanted a larger room with queen size beds. we were not disappointed. the hotel was clean well located and the staff were friendly. the room was a good size and the air conditioning worked great during the heat wave. the free wifi worked well in the room and our second floor room on the back was quiet. breakfast is included and had all the basics which was enough to get us going for the day. we paid approx $-- for a taxi ride from laguardia to the hotel. the negatives: the two elevators are not enough but you wont wait longer than a minute or two. we were lucky being on the second floor so we took the stairs most of the time. the line-up for the breakfast can be long between ----am but the staff bring out oj for you while you wait. the secret is to get up half an hour earlier and take breakfast up to your still sleeping teenagers. we bought metro card subway passes for unlimited travel for the week ($-- each and the subway stops a block from the hotel) and had a great time exploring all the different neighbourhoods (always felt safe even late at night). we visited the empire state building at --pm on a saturday night and only waited -- mins to get up top (instead of hours during the day). we took the staten island ferry for a free look at the statute of liberty instead of lining up for hours for a tour. we considered getting the city pass but are glad we didnt as the line-ups were not a problem. we would definitely stay at this hotel again.',happy
id49175,' like all the other trip a reviewers this is the ultimate in a bad hotel. ive stayed at budget hotels before but this one is simply terrible. the smell is bad throughout the hotel. the paint is peeling in the room there was a bug in the bathtub the housekeeping cleans the outside of the doors to the room(?) but didnt come in a broken dresser drawer a closet w-out a door a tv w- no remote control and it was blurry and limited channels no blow dryer the carpeting throughout the hotel has large stains and cutouts the garbage cans near the elevators overflows to the floor. there are signs at the elevator that says no visitors ..we needed more towels and had to go to the front desk to get them there is no way to call the front desk from your room. we stayed for - nights literallyit is depressing sad old hotel. the lobby is filled w-european visitors sketchy types and a few unsuspecting guests that didnt know how bad of hotel this could be. all you hear in the lobby is complaints along with a large screen tv showing chinese movies??? ladies i would not feel safe here by myself i was w- my boyfriendbut would have been afraid if he wasnt with me. the only positive the room is bigger than most hotel sizes & the sheets were clean and you have your own bathroon unlike many hotels at this price range....but unless you have to do not stay here spend another $-- bucks and get a better budget hotel experience.',not_happy
id49176,' we cant add much to the previous reviews. it is a great hotel. perhaps the only thing we can add is a comment about the executive level. plain and simple it is really not worth it. all rooms are comfortable and gorgeously appointed. the executive level (--nd floor) rooms are similar to the other levels although being a little higher may have a slightly nicer view...but of course you dont stay in a downtown houston hotel for the view. the executive lounge was nice and somewhat similar to an airline club room. morning continental breakfast is nice but not special. evening snacks nice but not special. drinks are hotel bar rate (i.e. rather expensive). if you need privacy and quiet maybe the $-- or so per night is worth it. internet access is free on this level as opposed to around $---night on other floors.',happy
id49177,' i attended a conference at the westin waterfront hotel and david sarofeen was working the bar at a dinner event. he gave us fantastic service with great drink recommendations and makes the most delicious cosmo ive ever had. thanks for a great night david!',happy
id49178,' fairly standard five star hotel experience but nothing to fault. stayed here because we couldnt get the residence inn which i think would be preferred because of better ratings free breakfast kitchen etc. (it is only - block north). efficient friendly service decent room without being anything special. breakfast in the room is a bit pricey once you add $- delivery and --% standard gratuity. minibar looks like fort knox has a special key viewing door and we were too frightened to open it lest is set off an array of charges! the pool is about -- m (-- ft) long which is long enough for laps. free internet but only if you join their preferred customer program which is free.',happy
id49179,' this hotel is right on the water and has - restaurants attached. ruth is chris steakhouse which is phenominal (expensive too) & mccormicks seafood. i went to both and they were superb! we sat outside at mccormicks and had a beautiful view of the water with lightening across the pink sky. i had my dog (it is a pet friendly hotel) & you can take beautiful walks along the water to lots of shops & restaurants. you can eat inside or outside at many restaurants. after dinner my dog & i walked to haagen daz for icecream. a perfect after dinner walk from the hotel. although it is pet friendly i never heard a bark & the room was very clean! they gave me a $-- gift card to use toward breakfast & another one for a future stay. lovely staff! will definitely stay again :-)',happy
id49180,' i stayed at the sofitel in late september and it was a good experience. staff was friendly and helpful the room clean and spacious. i didnt exactly had a view but i could see the top of the chrysler building from my room. bath was also rather roomy but not ---% clean on the day of arrival but on the following days. i could hear slight elevator noise in my room but it wasnt a problem as there obviously werent many night owls among the guests. the midtown location is great you have good access to public transport and some sights are even walkable. if you arrive at newark and dont mind taking the bus instead of a taxi the bus stop is only a few minutes away. i didnt have breakfast in the hotel you have some options in the vicinity. i liked the red flame diner on the same block. but it can get busy there. there were only minor flaws e.g. they didnt notice that there was a defect bulb in one of the lamps and the remote control of the bose sound system didnt work. and i wonder if they dont ask you anymore if you enjoyed your stay when checking out. but all in all a very nice experience.',happy
id49181,' i read so many positive reviews that led me to stay at the marquis. i brought my -- year old daughter to ny for shopping and shows so i thought this would be a fun hotel to stay at being her first time to the city. i was so confused from the moment i pulled up to this hotel. no service.... i unloaded my own luggage and even had to go find someone to park my car at the valet. previous review on the garage is sooo right on. you enter on ground level and is really bizarre. lobby which is on the -th floor is unwelcoming and nothing like the pictures. room was not ready when we arrived- no problem - we heaed out to catch a show. when we returned luggage was not placed in room and took -- minuted of going up and down elevator and dealing with bell service to find my luggage. tend to stay with mariott in our travels but was very dissapointed with this category - hotel. the hotel is in centrally located to everything which is a plus. room was spacious. bathroom amenities ok. one shampoo one conditiner one soap. nothing else. we stopped off at at a residene inn on the drive home and this beat out our stay at the marquis. the courtyard near -th ave is probably a better choice.',not_happy
id49182,' located a few blocks up from the gaslamp walking distance to most areas downtown the rooms are decorated contemporary. lots of cool touches like bliss bath products a chalk board flat screen tv and catchy phrases for services like whaterver-whenever when calling down to front desk. the pool area is small but the beach bar and lounge areas are happening and djs spin dance tunes with a club vibe. seems like the walls are a bit thin but turning the fan on usually helps at any hotel. like other reviewed have said the showers dont have curtains so the water does get on the floor -- extra towels arrived quickly when requested. a block or two over is the bus station and jail with some homeless on the street--no problem if you avoid walking that direction. a real plus is the acura courtesy car (you can schedule at front desk) which gives rides up to three miles from hotel. second stay here and have booked through hotwire and kayak getting rate around $---. parking is standard city pricing (around $--) but there are some street spots and alternative ace lots nearby.',happy
id49183,' i stayed here for - nights on a business trip. the location is excellent and on the right side of union square i.e. still close enough to all the activity but on the quieter less obvious side away from the huge conglomerate hotels. free wifi is excellent - the first hotel ive been to where they understand the structure of their building and that a wifi modem on one floor will not give a strong enough signal on other floors so they have a unique wifi network for each floor. thoroughly reliable. breakfast is a small spread but adequate - bagels muffins juice coffee fruit. pretty much all you need when youre on business and in a rush every morning. plenty of breakfast options in the neighbourhood too. and of course the artwork is amazing and strking in every respect. so much of a better experience than a generic business hotel. i had a smile on my face every morning just waking up and then walking down the hall to the lift - the place is covered in art almost all of it available for purchase. now if only this place had a pool....',happy
id49184,' we enjoyed our stay at the maxwell hotel for the night following our cruise. cab fare from pier -- was just over $-- (plus tip.) the hotel is very cutely decorated the front desk staff were friendly and helpful and free parking on site was a great bonus for others in our family who had rented a car. the room had a full compliment of bath products plush towels huge shower and comfy (albeit a bit soft) beds. they also offered water bottles microwave popcorn and k-cups for their keurig coffee maker in the room. the rooms include a small fridge microwave large flat screen tv and dvd player. the indoor pool is a bit small but nice and clean. the hotel is a very easy walk to the space needle emp pacific science center and chihuly garden. the hotel offers a free shuttle to anywhere within - miles of the hotel which we utilized for going down to pike place market. while the shuttle is free it does need to be scheduled and arranged for in advance which required a bit of planning. we enjoyed a pizza and homemade potato chips from the rock a pizza joint and bar onsite which was very good. the hotel seemed to be a great value in a nice location!',happy
id49185,' i dont know when the highland gardens had it is last renovation but it definitely felt like a time warp. if the names: jack janet & chrissy give you warm fuzzies youll probably dig this pad. my room had all the basics (bed bath couch tv) and some extras (full kitchen and view of the pool). rumor has it janis joplin died here (when it was called the landmark hotel room ---). i enjoyed the experience but would recommend you look elsewhere for luxury.',not_happy
id49186,' stayed at this doubletree on a recent visit to chicago - the trip was all about touristy fun and the hotel was perfectly located. youre within an easy walk to the navy pier and and even easier walk to the magnificent mile - stores restaurants attractions northwestern university and transportation are all easy to reach with this hotel as your base. first the not so good: some of the wooden furniture-accents looked worn. while the bathroom and most of the bedroom were clean the maids missed dusting by the tv (that area looked like it hadnt been dusted in a while.) the walls were thin and though we had a corner room we could clearly hear noises from the other room (not a lot of fun the first night when someone who had a persistent cough used the bathroom repeatedly throughout the night.) the restaurant was nothing to write home about (at least not for the breakfast buffet which we tried the last morning as a quick option before getting an early start on our trip home) - it was expensive and mediocre. you can do better by walking a bit or by grabbing a bagel from the einstein is in the lobby. now the good: extremely friendly staff from pablo who checked us in gave us a map and encouraged us to use the concierge desk to the concierge staff to the staff in the gift shop to the waiter at the mediocre buffet - all friendly and helpful. we got tips for restaurants a short tutorial on where to catch the el to get to wrigley great directions on where to get the bus to hit the museums and excellent directions to get out of town on our last day. the room had a nice partial view of the lake and there was very little street noise to deal with. the bed was comfy (maybe a little soft) with lots of pillows and the bathroom was spacious clean and well stocked wih toiletries. we used the tv early in the a.m. and right before bed and were with the channel selection. we didnt take advantage of the bar or the einstein is bagels but both were hopping. we were able to explore the city easily and felt very safe and comfortable with this hotel. youll definitely pay a premium price to stay in this area - that is less about the hotel and more about chicago in general and this area in particular. we greatly enjoyed our stay and would use this hotel for a future trip.',happy
id49187,' had a great second stay at this -th avenue hotel. location is great and within minutes you can be in central park or times square. the hotel staff were friendly and helpful and the room more than adequate with two queen size beds and a half decent bathroom.the room was clean and tidy and was cleaned daily with fresh towels. carnegies deli and benash resturants all close by. overall a great stay. would go back',happy
id49188,' i like both an overall review and details when i use this site so ill do both here. hilton staff were amazing the staff at this hotel were wonderful. scott in reservations was incredibly gracious to us when we were in a bind and made magic happen before we even arrived. he saved our trip. the rest of the staff had the same can do attitude from checking in to constantly being greeting in the elevators and hallways all the way to the end when we retrieved our bags. rooms were great the rooms were also nice well appointed. the bathroom and closet area is a little tight but a small thing considering all the views. our friends had an amazing view of the bay and downtown. we also had so much fun with the views. i love to people watch down on the street; this view afforded that opportunity. the bed was medium in terms of firmness and the pillows a mix of feather and non. all very nice. there was a long desk area by the window and a chair with ottoman by the bathroom wall so plenty of places to lounge and store things. we are light sleepers but were a little surprised by the road noise especially bc we were on one of the highest floors. however turning the ac unit to on playing music and-or using ear plugs solved the problem. fitness = fun the amenities were great as well. being into hotel fitness centers i was elated at how nice this one was! treadmills stationary bikes weight machines etc. even apples and water in the room all with a great view in front of you. location was ideal the location was perfect for us. chinatown is right there with plenty of restaurants. we ate at e tutto qua which is .- miles from the hotel and it was lovely. not a bad walk to union square the bart etc. just enough away from all the big touristy areas. we walked the whole time from the hotel only taking a cab once and the bart to and from sfo. it is a great location. overall - thank you hilton! this was a great stay. all six of us in our group had a wonderful time. it was always nice to go back to our rooms each day after playing hard. the hilton did it right and we tremendously enjoyed it!',happy
id49189,' for a business trip to austin with - associates we stayed at this hotel through priceline. i bid $--- a night for a four star plus hotel and out of four possibilities got this one. the location is great. however when we walked into the lobby we were greated with a smell that almost made us turn around and walk out. i immediately asked about it at checkin and was told that their pipes were bringing up sulphur from the ground and they were working on correcting it. she said they normally have their own signature scent and that it would be corrected shortly. we stayed two nights and could not even sit in their beautiful bar we walked up to the omni instead. it started seeping into my associates rooms on the last night. now i really did not believe their claim of sulphur smelled like sewerage to my nose but in reading the history of the hotel it was apparently in the early ---- is a spa of sorts with natural sulhpur baths. ok convienient excuse or truth? without the sulphur-sewer issue i would definitely stay again. the king room is small but quaint. loved the cowyboy-oildrill wallpaper in the bathroom.',happy
id49190,' great location. close to theaters bus and subway transportation and good places to eat. rooms are very small for two people but comfortable and we werent in nyc to hang out in the room. linens were clean and maid service cleaned and replenished towels and supplies daily. staff was very friendly and responsive to any issues and very helpful. some appliances i.e. the hair dryer didnt work but was replaced with one phone call. lounge area-sittiing room on main ground floor comfortable and we sat there and had drinks with friends. we would definitely stay there again while in nyc.',happy
id49191,' my boyfriend and i stayed here as a quick labor day weekend getaway from nyc. the hotel is conveniently located downtown in the heart of the city. we were able to walk around site see eat and enjoy the city right at our finger tips. a grocery store is located across the street and there are some great bars and restaurants in walking distance that we took advantage of. the subway is right down the street which we took to see the phillies vs the atlanta braves which was much easier than driving. i highly recommend zanzibar blue which is located right down the street if you like jazz and want to enjoy a great meal. parking is $-- dollars a day but at least the garage is located in the hotel and you dont have to look for parking on the street. we were also given a parking key that gave us -- hour access to the garage. a parking attendant is available -- hours a day for assistance. the hotel offers a great continental breakfast which is pretty good as continental breakfasts go. the room itself was very clean and neat. the bed was comfortable and the decor modern. a newspaper was delivered daily to our hotel door. also our hotel offered an awesome view of philadelphia is cityline. staff was extremely friendly and accomodating. my boyfriend recommended this hotel as he has stayed here many times for business. i wanted to stay at one of the more expensive hotels but i will definitely stay here again.',happy
id49192,' my family which incudes - yr old twin girls decided a weekend getaway jan -----th. we often stay at various homewood suites throughout the u.s. due to their consistency and i would have to say this location was my least favorite. on the plus side the location is great the rooms are spacious and clean the beds are comfortable most of the staff is friendly and helpful check in was done promptly. on the downside the hotel smells old and smoky breakfast is suitable for non-fussy children only. additionally i booked the $--.-- parking suite deal which was my deciding factor on this hotel and noticed my final bill had the full charge. at the end of an extremely discouraging conversation the charges were removed from the bill. the one thing that struck me odd about the conversation is that the front desk staff stated she had this same conversation with many people before me about the applicability of this deal. so my outstanding question is that if you know it is not clearly marked as applicable in certain situations why dont you fix it and then you wont have any conversations in the future because it is clear. so my tip for those of you booking this deal are as follows: when you see the rate options available to you if the parking suite deal does not come up it will not apply to you. this applies even if the corporate code populates in your confirmation. if this is an important factor for you call and confirm before you arrive.',not_happy
id49193,' the good: the hotel is very cute. it is a former gentleman is bathhouse with a cool history. the rooms are well decorated and they offer continental breakfast on each floor so you dont even have to go down to the lobby. they also offer wine in the evenings. the beds are super comfortable! it is located in a good spot where everything we needed was in walking distance. the people that work there are very nice as well. the bad: the room was an upgrade (we had to pay for the upgrade) because they didnt have any standard rooms available the dates we were going. the upgraded room was very very very small. not a big deal since we werent there to hang out in our room but should be noted in case you are. the bathrooms are also very small. like the size of a bathroom in a cruise ship or train. small. so i am afraid to even know what the standard room would have looked like. the continental breakfast was pretty meager but again youre in sf- you should be out and about not hanging out eating in the hotel. we were warned upon check in that the valet service can get busy on sunday check-outs and that we should call ahead. we did. we had two cars that we called for at the same time. the first car came within a fair amount of wait time no biggie. it was nearly an additional half hour before the second car arrived. other cars came between even though we requested both of them at the same time. i am not sure if the valet is directly run by the hotel or if its a sub-contracted service shared by multiple hotels so if its the latter i dont hold that against the hotel. overall -.- stars for sure! the bad wasnt bad enough to really ding the hotel for what we needed. but at the same time should be a heads up for future guests. we will definitely stay here next time we are in need of a stay over in the city.',happy
id49194,' we scheduled our annual supervisors meeting for the end of november. i was put in contact with megan the catering manager to plan for it. though it was a small meeting we had guests that were coming from out of town that were also going to stay at the hotel. megan made everything very easy from deciding what types of snacks-drinks wed have at the meeting to helping out with booking the rooms we needed. she even offered to have the concierge contact me regarding transportation to dinner for all of the guests. the meeting space was warm and the snacks were excellent. everyone was extremely professional and made planning this meeting as easy as possible. id definitely recommend it!',happy
id49195,' i got a good deal on this hotel on the web with airfare etc. it is in a great location curb appeal is nice the lobby and rooms are on par for a descent place in nyc. but... the elevators hardly ever worked. especially coming back down. luckily we were only on the -th floor and ended up taking the stairs most of the time to get out. apparently the elevator repair signs have been up for quite a while now. and the $-- a day internet was so painfully slow i could not even load a single page in less than - minutes. i eventually gave up and went to a local pub and hooked into someone is wifi. (i think it was called rumors? good pub.) the shower drain was too slow and so the shower would fill up with a few inches of water at every shower. so we asked for a new room. they asked we bring all our luggage back downstairs to storage so we could be checked out before we get checked back in . well we got the new room -- minutes later and took all our luggage back up to the same -th floor. and yes the shower was still the same problem. we wouldnt have moved if they had just told us that is just the way it is. and in the new room the air was also not working either. so i guess we were downgraded. so if you are looking for a nice looking hotel in a great location for a fair deal then maybe this is for you. but if you are staying for more than a couple days and you expect everything to actually work correctly than i dont think this is the place for you.',not_happy
id49196,' i am a boston native but needed to stay in the city one night. i had previously been to the hotel to go to clink one of the restaurants but never stayed. what a great hotel good service excellent decor great events and a really good location if you are visiting boston. very convenient to a lot of things and public transport. my only regret is i didnt get to stay longer!',happy
id49197,' the location of this hotel is amazing! we walked everywhere. taking the airtrain and lirr from jfk for only $--.-- per person instead of a $--.-- cab ride and being able to get off at penn station and walk across the street to the hotel was priceless! our room looked nothing like what is advertised on the hotel website. if any of the rooms and hallways have been renovated they certainly werent on the --th floor where we stayed. the room was outdated carpet was stained drapes and shades were dirty... the bed was the only redeeming quality. the bathroom was so small you could barely turn around. the kitchen had no plates or silverware. the staff is adequate... dont expect anything special from them. if youre looking for a great convenient location and a clean bed to sleep in... this is the place. if youre looking for a typical boutique hotel that will create a memorable experience of your stay in n.y.c with outstanding rooms services and amenities.... this is definitely not the place!',not_happy
id49198,' we arrived very early and they were able to accommodate us which is always a nice gesture. rooms: small but clean; apple-ready including free wifi lounge-bar: the bar was undergoing renovation so we didnt really see it but the lounge was great and the bartender continued to serve despite the renos. the staff were attentive and had great advise on the beverages. front lobby: decent front lobby space for a boutique hotel; doormen were always attentive and helpful with taxis directions and tips; front desk staff were pleasant and warm. complimentary breakfast: great continental breakfast; the pastries were fresh and delish fresh oj and the coffee was one of the best ive had! location: as they say in real estate it is everything; located in tribeca and great restos and bars in the area.',not_happy
id49199,' after a very attentive and long survey we have chosen this hotel because it has been recently renovated in ---- and the price was acceptable for the standard offered. we stayed - nights in the first days of october ---- in this hotel. at ounce we were gratified by a nice welcome : - different rooms were proposed to be visited at --.-- a.m. (far before the regular check-in time)and we finally turned the key of a quiet courtyard overlooking room very large and comfortable nicely modern fashion-type decorated. everything was perfect including a very comfortable bed with silky sheets and a large and very convenient bath room. we enjoyed the generous and tasty well-served breakfast. but the four star issue is definitevely the hyatt is customer service : all the staff is very professionnal efficient and always smiling when taking into account your slightiest desires. a special mention is to be dedicated to the concierge who gave us a great choice of personalized information service which was highly relevant in enriching all our stay in san francisco (concerning public transport restaurants places of interest kind of different shopping areas local uses etc...). this young lady concierge was even able to persevere in brilliantly solving a complex problem of furniture-bought shipping to europe. last but not the least the hotel location is perfect : in a quiet area but very close to cable cars lines street cars terminal bus stops and rental car agencies. a great thank you to all hyatt staff : you were a major issue when enjoying our fascinating stay in sf ! next year we shall return but no need for a boring survey: we know perfectly where to go (and return)!',happy
id49200,' we enjoyed our stay at this hotel. great location friendly staff and comfortable room. will return!',happy
id49201,' the room was confortable and clean. the view overlooking the the river was was wonderful. the public areas were spacious and attractive. however there were long check in lines. it was almost impossible to reach the consierge desk by phone and when i did get through the man was rude and condesending. the evening i went to the bar it was impossible to get served. the hotel is the top portion of a building that has has an entrance which is difficult to locate. once inside the building one must first locate a bank of elevators that goes to the hotel and then walk down a hall way to the hotel lobby. there are many resturants and entertainment venues in the area but is difficult to get in and out of the hotel to enjoy them. the building is connected to the trade mart which makes it easy to do business there. the price of the accomodation was reasonable but i would look for a more accessible hotel on a return visit.',not_happy
id49202,' my tour group stayed two nights here at the holiday inn bayside. this is the best location in all of san diego. i rate it as a - star hotel with very hard working staff. pleasant reception area with pastry available for breakfast. it is only one mile from the airport-lindberg.',happy
id49203,' i hve recently returned from a third stay at the lenox in boston boston is a vibrant interesting and civilised city and the lenox is ideally positioned to enjoy every aspect of the place. we walked to the river for a pleasant stroll before unpacking. there are two huge malls a few minutes walk from the hotel boston library is almost next door the subway station is closer still and there is a massive supermarket nearby too. the welcome upon arrival is warm; the staff are exceptionally helpful and friendly and can provide any information needed to enhance once is stay. the rooms are comfortable and the reception areas particularly pleasant. we will be back.',happy
id49204,' we stayed at crowne plaza for our son is wedding in charlotte. i know it is an older hotel but we didnt get any sleep because our neighbors decided to have a party. even if the t.v was on we heard it. we called downstairs for security but the noise continued. i have never had this experience in a hotel before. i think crowne has no control of their guest. we couldnt wait to check out. be aware dogs are allowedbut we never heard or smelled them. service was just ok and they did their best to accomadate us. there is a shuttle which will take you to a --- mi. radius. and our rooms were always clean before we came back to our rooms. the lack of sleep however was too much. wont stay their again.',not_happy
id49205,' we stayed here for a week for our honeymoon last october. the hotel is in a great spot close to public transport (passes from either cable car turnaround or i recommend from wallgreens to avoid the queues). you can walk straight up through north beach through chinatown to union square taking in the sights along the way. the receptionist gave us a lovely room and the bed was soooo comfortable. the concierge was really helpful in telling us how to get to haight ashbury. fisherman is wharf is great for fun evenings bars and restaurants in abundance. there are a lot of homeless people generally in san fran these days the same as we have at home - a sign of the economic climate but noone intimidated us i just felt sad for them and gave a few coins here and there. check out the world store behind the hotel for all sorts of bits and bobs for gifts. the safeway behind the hotel is handy for snacks for the room. we would stay here again and will hopefully return next year. thanks sheraton!',happy
id49206,' we come here every year for the festival of lights and are always very with the hotel and its services. even when something goes wrong they fix it immediately. the best part of the day is at breakfast when david is our server. cant wait wait til next year.',happy
id49207,' my main point would be - for the money you can get much better hotels in nyc the rooms are dark and dingy not particuarly clean small even by nyc standards on the plus side the staff were very friendly and helpful - the duty manager even came up to the room herself to deal with the cockroach in our bathroom! location wise its great just a few minutes walk in any direction will get you into the thick of it my advise would be to shop around',not_happy
id49208,' as an avid (---+ nights a year) traveler i have to say that the grand hyatt nyc falls way short of many other grand hyatt is in many ways. the only reason i gave it a - instead of - rating is due to the great location! if you need access to transportation-this is the place to be. that said the grand club had very skimpy offerings service was slow (both check in and bell service) mis-information was given (- different employees said both yes and no that the bar-lounge was open) and the rooms were tired. two flaws that stuck out to me were:--the hvac in the room did not seem to be able to control the room temp very well. i needed a-c upon check in and heat at night. it seemed as if my room was either humid and hot or freezing! --the check in agents were taking customers out of the regular line (- agents working that line) while diamond members sat and waited in a line that was - deep (- agent working diamond line) for about -- minutes. spending --- nights on the road i want quick check in! so many great choices in nyc i would not return here.',not_happy
id49209,' i stayed here two nights on business in a standard room with a king bed. the hotel is less than a -- minute walk from the foggy bottom metro station which is conveniently located on the blue line coming straight from dca. check-in was pleasant friendly and efficient. i was here for a meeting and found that the conference facilities and services were above average with excellent food and refreshments. also the lobby bar staff were friendly and attentive and my waitress even remembered me and said hello the next day as we were passing each other. now on to the room. my room was plush spacious and very clean. the bed was divine and among the nicer beds ive slept in during my stays at other --star hotels. the room decor was soothing with subtle asian inspired details. there were a number of nice little touches to make the room more comfortable and useful. for instance there is an automatic light in the closet that comes on when you open the door there are reading lamps mounted to either side of the bed so that you could still read if the bedside lamp gave too much light and there is a nice charging station built in to a drawer of the desk. for guests who like to make their own coffee or tea in the room the hotel supplies an electric kettle and a keurig machine. little things yes but well thought out. the bathroom was one of the largest ive had in a hotel of this caliber and again very clean. i appreciated the spacious countertops the amazing rain shower head and the lovely le labo toiletries that left my hair and skin smelling like rose petals and sandalwood. unfortunately i did not have an opportunity to try out the fitness center or the restaurant on site. in short the fairmont washington d.c. is a lovely hotel with excellent staff high quality amenities and a very good location with easy access to the dc metro. i felt welcomed and pampered but without intrusiveness or fuss. highly recommended. i hope i have an opportunity to stay here again.',happy
id49210,' location superb and rooms (almost uniquely in new york) are properly soundproofed. cheerful service very comfortable beds and good healthy breakfasts. my only quibbles would be that: - the croissants are not of the standard one would expect from a french-owned hotel (not up to british supermarket quality - well not up to waitrose-m&s!) - the lighting in the rooms is not really good enough for reading',happy
id49211,' we stayed - nights over memorial weekend. sf was hopping! ours was a mother-daughter trip with - girls turning --. we were in a double queen room which was spacious and very attractively decorated. we really enjoyed the hotel which i chose based on ta reviews. i have to comment on the noise first. having read the reviews and while i understand that it is an issue for some we were so busy and entertained for four days and dog-tired when we returned to the hotel that it was never an issue for us. it must be a matter of expectations before you go...if we had wanted peace and quiet clearly we would not have chosen a fisherman is wharf location! we would also not choose it for relaxation or a special-adult only occasion. that said this is perfect for familes! the valets were outstanding even recommending a great place for breakfast directions etc. they added a great deal of value to the experience. we also enjoyed the afternoon refreshments one day when we came back early after our bike ride--how refreshing and the service was again outstanding. we did not need the services of the concierge (we mastered that with ta!) so cant comment but noticed that several tours were offered. i even checked-in and printed our boarding passes on their computer in the lobby the night before we left for free! for us the proximity to the attractions at the wharf and the convenience of nearby restaurants made this the perfect location. my only advice would be to thoroughly research your choices so you are not surprised.',happy
id49212,' all the poor reviews were true. very cold not clean inconsistent customer service. in an atmosphere where you serve people i expect a kinder staff. if you do stay there are some fine workers. will offered to help people with their bags as did johnny. johnny even asked if the luggage was fragile before lifting it. riko was entertaining. jenn made nice restaurant suggestions and she was kind to customers who complained or needed directions. maria was very sweet and asked a number of people how they were doing',not_happy
id49213,' we had three nights in the embassy suites at the start of our holiday and a final night before we flew home. overall and for what we paid it was very good. the complimentary breakfast (a rarity in the us) was perfectly fine and the ladies at the omelet station were more than to provide bacon and eggs. the evening managers reception was popular as there isnt much immediately around the hotel apart from the restaurants in the four points and the renaissance. check-in and out were both very smooth and the room surprisingly spacious and comfortable. being immediately adjacent to the corridor and overlooking the atrium made noise a slight issue but nothing serious. the laundry service was a real plus - $-.-- got us a load of clothes washed and dried which helped prior to going home. the shuttle bus service worked well for us though i got the sense occasionally it was a bit hit-and-miss and could be quite crowded as it stopped first at the hilton round the corner. two other advantages - the embassy is well placed for the ocean view trolley which takes you down to manhattan beach and there is also a convenient bus stop for the blue bus up to santa monica. the hotel is opposite the budget car rental and very near a number of others including hertz avis and dollar. we booked an excursion to universal studios through the hotel which was expensive enough but couldnt fault the pick-up and drop-off the latter via santa monica which looks a lovely place.',happy
id49214,' the hotel was nice but the service i received at the front desk was the bestbi have seen. i travel a lot and it is not offten that i have felt to write such a positive review.',happy
id49215,' i had reservations for --------- and “star”the lady behind the counter was a nice lady at first. there was a couple in front of me and at this time it was -:----:-- pm. the couple were just checking in to see if their room was available since it was before check in. apparently their room wasn’t available and she was able to give them someone else’s room in hopes that she wasn’t giving them my room. well when it came to my turn my room wasn’t available just yet. which i was ok with it since it wasn’t exactly - yet. well i decided to go across the street to gas up on my rental and didn’t come back to hotel till -:--pm and my room was not ready!!!. she had informed me that i did not notify them that i was coming which i shouldn’t have to if i already have reservations. she suggested -:---- it should be ready. i informed her that i shouldn’t have to call and inform them of my coming because i had reservations and because now it was already passed check in time. i was furious because it made me feel as if they couldn’t deliver their check in time and b-c she did not have answers for me. if it’s passed - pm rooms should be available already. her customer service knowledge was poor and she couldn’t handle situations like this. i would suggest for her to have some more training as she had a co worker answer my questions as she stood there and looked at me as if she didn’t know how to answer my questions. there were several customers just waiting in the lobby for their rooms to be available as well. other than that the room i stayed in was great. i probably would come back if it’s my last resort.',not_happy
id49216,' i had to stay here for travel because the marriott next door was full. next time i will sleep in the car before i stay here again. the room was -- degrees when i got in it and it took about - minutes for the air to click on. after - hours the temp was only -- degrees. i also ask for a room not near the elevator on my travel profile and when i got to my room...guess where it was? right across the hall from the elevators. it was late at night i was exhausted and after two attempts to reach anna at the front desk i gave up and fell asleep. the decor is outdated unpleasant and could use a total revamp or at least a thorough cleaning. the breakfast consisted of the usual fare: eggs ceral oatmeal waffles. the only meat offered was some round pieces of what i hoped was ham. the business center had a printer that wasnt working due to it being jammed with -- print jobs. i travel a lot and this place ranks pretty low on my list.',not_happy
id49217,' we had a wonderful overnight stay here--beautiful room lovely public areas and above all a great responsive staff. even though we got this one through priceline (at $---night) you would never had known this from the courtesy extended to us from the staff. an example: we called down for an extra set of towels around --pm. not only did it come very quickly but we got a followup call a few minutes later to confirm that we had gotten what we requested. the hotel is somewhat removed from the main part of the city but we like to walk and from penns landing it was only a walk across the road and a bridge and youre in society hill. i would stay here again in a heartbeat.',happy
id49218,' i travel to nyc every summer from oregon as i am a fan of the yankees and broadway musicals. having grown up on long island i am in tune with the big city vibe and enjoy when things run smoothly. for the last six years i have spent a week here ten times and never have had a bad room or poor service. i have stayed at other high-end hotels in the times square area and havent found anyplace more user friendly . cant wait to go back (for pastami reubens across the street at juniors).',happy
id49219,' i stayed here for about a month for work and it was such a wonderful experience. the staff is simply the best part of this hotel. the ladies and gentlemen of omni dallas treated me like family. enrique and tobie at the front desk were superb and the team of ladies and gentlemen in the breakfast room were simply awesome. they would welcome me to breakfast and make me an awesome custom omelette and bring it to the table with fresh coffee and fruit. if i didnt have time to stay for a meal they would prepare a to go box for me with coffee- they would even go so far as to toast my bagel for me! long story short this is a great hotel that takes the time to learn your name and make sure that you are comfortable. one night there was a group that was making alot of noise. when i complained to the hotel i came home the next night to an apology letter a glass of wine and a special treat. such a nice change from most places! if you join the omni club which is free you get free internet and you can get free hot coffee brought to your room in the mornings. right by the --- and very close to dallas airports.',happy
id49220,' stayed at the econo lodge for - nights whilst visiting new york. never been to new york before then this is a good place to stay! the rooms are very small i mean very small but it is clean and some where to sleep and freshen up grab a coffee on your way out in the morning what more do you want for the price? location is excellent you walk out the door turn right and just - block your on times square right in the centre of everything. i would highly recommend the your buses for seeing new york it is cheap and a great way to see new york and all it is famous land marks. you just hop and off as many times as you like throughout the day. i would stay at econolodge again and recommend it to anyone if anything for it is location the staff were very friendly and helpful.',happy
id49221,' check in went fast. the front desk was courteous but seemed like they would much rather be working somewhere else. the room a standard king on the sixth floor was nice. the furnishings were very nice the actual room was a bit dated and would say showing it is best western heritage. the bed as most know was what to be expected (ahh) and the lcd tv was a nice touch. parking was $---night. i looked for other parking nearby but decided to bite the bullet and pay. it was convenient nevertheless. the concierge was busy (ie some waiting around was required) but very helpful and friendly and had good suggestions. the hotel bar was really expensive considering the atmosphere was similar to a tgi friday is. i dont mind paying those prices at a trendy place which grill on the alley was not. overall i was pleased with the hotel for the price ($--+taxes) i paid but ive been a sofitel fan for a long time and would go back there next time. and they charge you for usa today unless you explicitly ask them not too. really? i mean really? come on now.',not_happy
id49222,' we chose the clift because it looked fun and unique from it is web site. it is unique in decor with some hits and some misses. modern and funky but honestly it just felt like we were sleeping in a nightclub. the bar downstairs is very popular but unfortunately not my scene. if you are in your ----- is very single and hoping to score you would like this place. they have some serious house music playing all night on fridays and saturdays but to their credit it wasnt too noisy in my room on the sixth floor. i could still hear it but it wasnt terrible. room- modern decor. lots of mirrors to try and make the room appear larger. the bed basically took up the whole room. the bed was awesome and i slept like a baby. big plus. the big minus was that my husband and i had to take turns walking around the room cause navigating around the bed was a bit of a challenge. another big minus was that the shower did not drain properly. called the front desk within the first hour upon checking in. they immediately sent someone to look at it. after a draino job later it worked a bit better but still drained very slowly and i pretty much always had an inch of water in the tub while i showered. service- the staff were all lovely and very attentive. no complaints there at all. location- pretty good as far as daylight was concerned. lots of stuff right around the hotel. walgreens bagel shop cute diners easy walk into union sq. at night it gets a bit sketchy. lots of homeless people in that particular area as well as lots of people looking to party. do not walk around that area at night alone. i live in boston and also lived in nyc and i was definitely a little worried after --pm hit. dining tips: we are foodies and went to many great restaurants while we were there visiting friends. check out town hall for good southern inspired cuisine. so yummy! the bbq shrimp app was amazing. we all wanted to lick the plate. brenda is is an awesome little french-cajun place that serves up one of the best breakfasts ive ever feasted on. apparently it is next to impossible to get in on a weekend brunch so i recommend going for bfast during a workday morning. only maybe -- tables in the whole place. really fantastic food. do not miss out on trying the beignet flight! they are like donuts and filled with goodness. i will be craving them for weeks to come!',not_happy
id49223,' gearing up for my first trip to chicago i consulted tripadvisor and looked at the postings for several hotels downtown. i knew i wanted to be fairly close to a subway so i could get back and forth to wrigley field easily. there were very few negative reviews (out of ---plus) of the fairfield and the price ($---.-- for the aaa rate) was very reasonable for a major metropolitan area. that is about $-- or more cheaper than one would expect to pay for similar accommodations in new york city for example. in reading the tripadvisor reviews of the fairfield i noticed a few customers had complained about night noise from a dumpster behind the hotel. so i called the hotel and spoke with a very helpful man named corey who acknowledged the noise problem and also pointed out there was a hospital nearby the hotel that also shared that dumpster. he said the way to avoid the noise was to ask for a high floor in a room facing the front of the hotel. i booked the room and he noted my request for the high floor in the front of the hotel. he also gave me directions as to how to get to the hotel from ohare airport via mass transit. (when i got to ohare and asked an airport worker if the mass-transit directions i had from corey were accurate he said they were mostly accurate with one change and he was right. but corey is and the worker is directions involved only one train transfer and it is possible that corey is directions would have been accurate if one of the subway lines the red line had still been undergoing construction by the time we arrived.) the chicago subway was easy to find at ohare and i found it easy to navigate once in chicago. all the lines are color coded and that includes the station decor (walls floor tiles signage). you are never in doubt as to which line you are on; all you have to do is look around. the ride into chicago from ohare took about an hour on the blue line. for $- what could be easier? the red line stop at state and grand is about a ---minute walk from the hotel. it did seem arduous on our way there because we were tired and carrying luggage. we could have hailed a cab but we were new yorkers and -- blocks to us is nothing. we got to the hotel and were impressed by the cool modern look of the lobby with an ice-blue-and-white color scheme. we were checked in immediately by helpful front-desk people. (i met corey later in my stay and he was as helpful as he had been on the phone.) the room with one king-size bed (not a suite) was small as other tripadvisor reviewers have noted. i wouldnt want to be cooped up in there with four kids that is for sure. but it was just the two of us so we didnt mind. we werent there for the room anyway; it was just a place to sleep. we were initially wondering whether the bed was in fact a king size as it didnt look as big as one would expect a king size to look. i called the front desk to make sure and the woman i spoke with said the bed was indeed king size. (when i got home and saw my queen size mattress i realized the hotel is bed was in fact a king size or at least it was bigger than my queen size.) the bed and pillows were comfortable and clean my companion and i agreed. the room was spotless and there was no peeling paint on the ceilings or walls. the shower--walls and tub--was clean. (water pressure and temperature were both excellent.) no sign of previous habitation anywhere actually. the counter space around the sink was limited but this man and woman seemed to cope well. an iron and ironing board coffee maker and hair dryer were in the room. we asked at the front desk upon check-in for a fridge and one was wheeled into our room within minutes of our arrival and there was no charge for it. we were glad to have it. we asked at the front desk for directions to the lake michigan waterfront and grant park and we began walking. it was about a ---minute walk picturesque in spots because you cross the chicago river. later when we asked at the front desk for a recommendation for mexican food the nice guy we spoke with steered us to lalo is on lasalle street and my companion and i had one of the best mexican meals we had ever had. lalo is is apparently a local chain. the chips are served hot and the veggie quesadilla comes with three stuffed soft tacos and beans and rice. add a pitcher of iced tea and pleasant service for about $-- each and you have an excellent restaurant experience. the next day we asked for directions to the chicago river boat tours and we were directed by another helpful staff member for about a ---minute walk. after the boat tour we walked over to navy pier and spent the afternoon wandering around. i went to wrigley field via the red line and that was easy to do and took about -- minutes each way. my companion said she enjoyed shopping the magnificent mile which i think is about a block or so from the hotel. one night (early morning) we couldnt get the air conditioning system to come back on so i called the front desk at - a.m. the clerk said he would send someone up immediately and five minutes later a helpful security guy came up to look at it. he adjusted the thermostat on the wall (instead of using the control on the unit) and the air conditioning came back on. he said some of the units worked via the controls on the unit and some worked via the wall thermostat. but i thought it was impressive that the hotel would send someone up immediately even at - a.m. other than that instance the air conditioning worked very well (it was ---plus and sunny during our stay so the ac was welcome). our room was serviced efficiently by housekeeping which we never saw. the tv worked and seemed to have a lot of channels but we werent there to watch tv. checkout was quick and easy and somehow the walk back to the red line to go back to ohare didnt seem as long maybe because we knew where we were going by then. i would like to go back to chicago someday this time to see the white sox play and if i do i know where i will be staying: the fairfield. you really cant beat it for price location and excellence of service.',happy
id49224,' crack pipe wrapped in tissue was found. woke up with bed bug bites. will not give a detailed receipt. bathroom smelled of mildew. ice machine is a quarter and you get flecks of black mold in it. fridge has water pooled on the bottom. sink leaks. not worth it at all. prices are different from advertised!!!',not_happy
id49225,' bugs in the room. told the front desk and they said they would fix it; came back at the end of the day and found more bugs in the tub. carpet in hallways very dirty. rooms seems to be refinished but very poor work in my opinion. i will not stay here again.',not_happy
id49226,' if you are in downtown san jose for a conference and have to stay over youll notice that almost all of the tall buildings are hotels all within - blocks of the mcenery convention center. in the absence of much local charm you will find yourself spending time in your hotel room. the convention plaza formerly the crowne plaza is an ok choice and typically the least expensive of the five hotels in the immediate vicinity. unless you are loyal to one of the nearby chain hotels then you will like the convention plaza as a place for an overnight stay. the bed is comfortable the shower works and there is a large hdtv in the room with a good selection of channels. add to this an exercise room and wifi ($-- - ugh!) and you have all of the essentials covered. if you drive beware of the $-- fee for overnight parking. but even with the $-- for wifi and parking the convention plaza is still likely to be the least expensive business hotel in san jose.',happy
id49227,' booked this through hotwire at $--- a night. the staff were very friendly though inexperienced (our first room had other guests luggage in it the second room we opened to guests being in the room the third room was fine). this hotel was very dated and shabby and the room was uncomfortably tiny. also the cafe de presse was being renovated right below us so all day from - in the morning until - at night all we heard was banging and loud construction noise (even on the weekend!). parking was a rip off at $-- plus tax and it took nearly -- minutes for the valet to get our car once we were ready to check out. would not stay here again at all!!!',not_happy
id49228,' after having stayed at the waldorf many times i think what you get is going to be potluck as far as rooms are concerned. my room in the towers was a roomy queen sized room with a standard hotel bathroom. the bathtub was larger than most bathtubs (though not a garden size tub) and the toiletries were penhaligon is. i had a foyer that closed off from the bedroom which helped keep my room nice and quiet. my bed was conformtable and i even had a coffee maker in my room (which is not standard for normal waldorf rooms). the room was decorated in a traditional way and much of the furniture looked antique. i enjoyed my towers stay much more than any of my other stays at the waldorf!',happy
id49229,' this hotel is a great choice for those staying in manhattan. i booked it as a package deal and it ended up being a good deal compared to some of the places uptown. i saved over $--- which if youre somewhat watching your pennies nets you cab fare an unlimited ride metro pass and a meal at a fine restaurant (ie. perry street). the discount designer department store century -- is right next door - beat the crowds and shop early in the morning or in the evening. it is really accessible by subway with a station right out front and out back around the block. chinatown is about - stations away. soho is about -. there is not a whole lot of good dining around the hotel - you are in the financial district you know! the hotel though renovated-rebuilt after ---- looks sleek and modern on the outside but the inside is slightly worn (i stress slightly!). rooms and the beds are really comfortable and clean (no bed bugs)! i stayed in a high-level spacious corner room with a great view north of the city and the empire state building from the near floor-to-ceiling windows that will make your head spin. (last trip in nyc i stayed in a mid-town marriott - cramped with a great view of a wall)! the hotel is literally across the street from the ---- site so construction on the weekdays goes on all day and night. you can hear the noise from the room but i slept through it like a baby (the beds really are comfortable). the front desk and concierge staff are great. the bellhops however are really really pushy to the point that i almost wanted to scream at them. there is nothing like a bellhop yanking your bags out of the hotel when youre just standing around waiting. even worse they tossed my bags into the cab with less care and attention stereotypically given to bag handlers at the airport! snarl at them ignore them do whatever you can to avoid them! otherwise fabulous. i would have no issues returning to this hotel.',happy
id49230,' although new york is a large city whenever i go i must see at least one show. because of this and because most of my interests lie within the times square area i looked for hotels within that location. for all the hotels that i researched i kept coming back to the millennium broadway and i am glad i did. it is a beautiful hotel and right in the heart of times square. the room on the --th floor faced --th st. and i had a view of both times square and the empire state building. i found it to be very clean (both the room and the bathroom) check in was quick and efficient. the area i felt was very safe and within walkng distance to everything i wanted to see. it was nice after seeing an evening show not to have to worry about transportation back to the hotel. the only thing i wasnt thrilled with was the price but hey this is new york and a first class hotel. it was more than i wanted to spend but found it well worth it. the next time i stay in nyc i wont have to look for any other hotel.',happy
id49231,' i used to live in austin so when i moved away and could stay in a hotel in austin on business i chose san jose -- close to continental restaurants everything. and cool right? unfortunately the experience (last week) was awful. i had room -- (dont get room --) right by the street and could hear every car and conversation. my toilet ran all night. my tv was roughly - . outside my room was a party of people at the bar which was great when i was with them; less great at -am. in the morning the person at the front desk asked how was your stay? to which i responded terribly disappointing. she asked what was wrong and i told her. her response was ya we get that a lot. no apology. no explanation. that should tell you something. so my recommendation is that if you want to visit austin take in toni price at the contintental get some grub at guerro is and get some drinks make san jose part of the trip. for drinks. then go somewhere else for the night. la quinta aint cool. but neither is a sleepless night and poor service.',not_happy
id49232,' ive stayed at the hilton hyatt magnolia and club quarters in houston. i would rank this as #- with hyatt being my top choice and magnolia the -nd. the hotel overall is good but i think service can be better. our glasses were quite dirty and when i called the guest services all i got was a oh did expect an apology. in addition we paid for our daily wireless and it was terrible. i was not able to get a good signal in my room for my ipad but in hallway it was a little better. the view was very nice we stayed facing the discovery green.',happy
id49233,' great locationshort walk from amtrak station link or to a game. price perfect for downtown seattle. historic building clean and comfortable. breakfast was good. staff friendly and helpful. the family is already thinking of the next stay. super cool toy store across the street for all ages.',happy
id49234,' when we booked this was a renaissance hotel but it had changed hands by the time we arrived on -- june. check in was very quick we went up to our room on the -th floor which was lovely but only had a king size bed and we had requested twin beds. but this was not a problem as soon as we explained to reception they gave us a room on the --th floor which had the added bonus of a view of the hollywood sign and downtown la. the room itself was nicely furnished and very clean as was the bathroom. the beds were extremely comfortable. however i was woken early (approx -am) by the sound of water running through the pipes( i think the person in the next room was having an early shower) on a more postive note there was very little noise to disturb you from outside the hotel. we had breakfast on two mornings in the restaurant. waffles on both occasions so cannot comment on the buffet breakfast. what we had was tasty and the service was very good. different waiters but both very friendly. check out was very quick. the only other negative i can come up with is the cost of wi fi. as we only wanted to use it to check in for our flights home i was very reluctant to pay the $-- plus dollars they were charging for a days use. although there was several places close by (starbucks being one) with free wi fi so it wasnt that much of an issue.',happy
id49235,' hotel is an old style red roof and has not been renovated up to the new standard but the price was also not up to the level of the newer style red roofs. so in overview it was an ok stay and a safe one although i felt like it wasnt an area to wander around at night (probably the iron fence around the parking lot at the drury inn next door) and i felt obligated to check my vehicle more than once. the parking is well lit.',not_happy
id49236,' i have to admit i tried rebooking since i was afraid of the bad reviews on the website. upon walking into the lobby i was pleasantly surprised. the lobby was clean modern narrow something i expect out of a nyc hotel and a doubletree. i had a great time check in was easy with no hassles or long waits. i got to the hotel after traveling awhile and arrived at the hotel before check in time. all of the hotel staff (especially housekeeping & the bellstaff :<)-thank you) were pleasant and greeted me and my family with smiles and a warm hello. i asked the concierge (jennifer) for several different suggestions which did not disappoint. britney checked me in and my mother very quickly. i originally booked under a package deal with expedia (normally i book under hilton honors since i am a member) i was afraid i would be treated with disdain but the complete opposite happened. i booked a queen size bed but asked if i could get doubles instead. unfortunetely she was unable to do that but upgraded me to a king room and a corner room which allowed for more space. it turned out to be great since my niece and nephew ended up visiting with us for awhile. i did not have breakfast there but opted for daily breakfast runs at the adjacent metro cafe. i believe it is not affiliated with the hotel. the elevators ran fine and there was never a problem or a long wait for them. the hotel is diagonally across from the waldorf astoria and is next to the subway. i felt very safe especially since there is a fire station and police station on the same block. people complained about the noise but i find that hillarious you would think you would want to be close to such emergency departments just in case (especially if you are solo and have to go to the atm at night). i brought my earplugs which i really did not need because if you are in nyc you will be walking all over the place or on your feet most of the time so by the time you get back to the hotel you are knocked out anyway. one negative i did see traces of mold in the shower which i thought was disturbing especially since it was a beautifully remodeled bathroom. in nyc you will see this in many hotels since the buildings are old and there is not adequate air circulation. all in all i would definetely stay here again the hotel was clean lively and ! thank you for a wonderful stay.',happy
id49237,' room was nice everything seemed pretty new. room felt clean and fresh. nice non-smoking room. didnt get a chance to check out the courtyard and pool but it looked very pretty. our room had a view of the back of a car wash... most rooms dont overlook the trinity river. bed was very comfortable--on the firm side but my girl and i both prefer it. the lights in the room were kind of annoying--every lamp was fitted with a very bright ----watt equivalent compact fluorescent bulb. they were too bright; i couldnt leave one on to read while my girl slept. nothing is free here. $- to drink the bottle of water they leave in the room. breakfast is an additional charge--and is revolting. dont bother hit the old south pancake house just down the street. theyre open ---- and their food is infinitely better than anything youll get at the hotel. all in all though a good deal. not a bad price for being that close to tcu and the rest of fort worth. youre close to some of the nicest attractions in town. id have no problem staying there again. id pass on the breakfast this time though.',happy
id49238,' then a great place to stay is this hotel. not too big and impersonal just lovely friendly staff and well kitted out rooms. ive stayed in a lot of hotels in nyk and this is great - i will be back!!!',happy
id49239,' i will never ever stay at this hotel again. i stayed there a few weeks ago and i had my doubts the second i checked in. the guy that checked me in i think his name was julio and his name tag read front office supervisor. he never asked me for any id which made me a bit nervous. how do you take someones credit card without knowing if it is the cardholder or not. when leaving my room one afternoon there was this man sitting on the floor in the hallway laughing but he was alone. he looked like he was very heavily on drugs. very scary. later when i returned from dinner the same man was lying on the ground outside screaming and yelling at people. then later while i was trying to sleep i was disturbed by police officers in the hallway talking to the woman in the room next door to mine. even more scary. i dont know if that had anything to do with the man screaming outside or not but what kind of people are you checking into your hotel. i was afraid to leave my room. i thought i was staying at a nice hotel not the motel -.',not_happy
id49240,' after being on a bus for -- hours and finally arriving at the hotel lawerence at - am i bawled my eyes out when we got to the room. i realize it is suppose to be a boutique hotel but there was nothing charming about it. i have stayed in some pretty shady places but this one took the cake. i have stayed in an old chicken coop do to rain while camping one night and it was cleaner than this place. we walked in to what looked like pigeon poop on the floor. the white coverlet on the bed and floor were covered in black soot from the furnace. when we took the waffle coverlet off the bed there were stains on the waffle blanket. i was so tired that i just wanted to brush my teeth wash my face and lay my head down...thank god for my own pillow. when i turned on the water in the bathroom it was either hot or demonic. the bathtub should have been condemned. after crying my husband and i just started laughing hysterically and started hanging up our clothes in something that resembled a closet. when opening the closet door you could see through a hole in the wall to the hallway. our company was there for the super bowl and we had - rooms. each in their own special ways had issues. after complaining to management they assured us that they had just been screwed by their contractors. she didnt see anything wrong with our rooms after taking a tour through all - rooms. im not a complainer and i am definitely not a liar. well...after reviewing some other reviews on the hotel it dates back to ---- with the same exact problems. during our stay the one elevator that worked broke down and the fire alarm went off for no apparent reason. i gave a - for service because ruthie was great. she knew exactly how we felt and tried to make our stay as nice as possible. convenience to downtown was great. cindi is cafe walking distance from the hotel is phenomenal. there is a bar-restaurant connected to the hotel. i did not eat there but the first night we went they closed the bar at -:-- when they have a closing time at --. i was in the bar industry for a long time and if someone wants a drink you give them a drink. the last night we were there the bartender happened to be part owner...he was great and apologized for his lazy bartender. i hope that they can pull it together someday because of the location and history. however i will not be staying there ever again.',not_happy
id49241,' pretty cool hotel. stayed for a few days in mid-july & had a blast. the bar-whiskey blue rocks. it is kinda uber trendy and exclusive but since i had a room i had no problems. it was pretty funny watching all the clubbers wait in line for hours to get in when i zipped right by them. lots of hot people all over. spotted a couple of celebrities here and there room was good on the -th floor. internet worked great. great staff overall...no issues. restaurant wasnt bad as in other reviews but not exactly over the top like i thought it would be but nonetheless great food..great service. love the socal weather and dining outside. checkin-out was a snap. great doorguys and valets... always ready with directions. ill definitely spend next summer at the w when im back in la.',happy
id49242,' we stopped over in lax on the way to canada and loved staying at the sheraton gateway. the most noticeable difference between sheraton and other hotels is the bed. the bed is amazingly comfortable!! we had been staying in a lot of fancy fairmont hotels during our trip and their beds are terrible compared to the sheraton. the room and bathroom was also good - spacious clean modern well equipped. the windows are surprisingly noise proof we hardly noticed we were staying next to an airport. the customer service is fantastic we needed a late check out and they were more than to accommodate. in terms of amenties there is a pool starbucks free use of internet computers and printer in the lobby and a free shuttle buses to take you between the hotel and the airport. the shuttle leaves every --mins but doesnt seem to run as regularly as the shuttles to marriot or hilton. the sheraton is on the ocean express route bus stop just in front of the hotel. the trolley costs usd- for a round trip and it takes you to manhattan beach manhattan beach plaza el segundo plaza (probably the best closet shopping centre). it is great for a day trip out to the beach and there are plenty of restaurants down on manhattan beach. the bus runs from -am till around - or --pm from memory. overall this is a fantastic option if you are stopping over in lax and want a great night sleep !',happy
id49243,' i love this hotel and will stay again for several reasons despite the one gripe i have. it is comfortable and conveniently located near the --th st mall within walking distance of pepsi center next to the performing arts center near a fantastic indian restaurant known as little inida and very importantly near sam is no.- diner! this diner saved us a lot of money. the hotel is quirky and humourous. the staff have interesting titles e.g. the peacemaker (front desk manager) and outrageous organizer (sales associate) and we cannot fault their customer service. we had a plenty of pre-stay enquiries and they patiently answered all our emails. their customer service is second to none. so it remains to talk about my one gripe - the rooms are a bit small for a family of four. that being said we managed somehow and wont hesitate to stay at the curtis again. matter of fact id say well definitely be back!',happy
id49244,' we were excited about our stay at the blu aqua. a new hotel in downtown chicago. it is architecturally stunning and has generally good reviews on tripadvisor. the look and feel of the place is great the room was nice and the views are excellent. however the problems mounted as are stay progressed. here are the negatives: - i booked a balcony suite. we got a suite but a balcony was unavailable. - there are only - elevators servicing the hotel. often there were very long wait times - one reason we chose the property was the outdoor pool. the pool was over crowded. there were no loungers available no towel service offered and no food or beverage service at the pool. - room service got our order wrong for breakfast. - the modern furniture is great but impossible for two people to enjoy a meal. i may have overlooked any one of these issues. but the totality ofthem resulted in a disappointing stay.',not_happy
id49245,' i didnt get to see much of seattle but the hotel is in a good location (near the market and right off the airport light rail). the hotel is huge (-- floors) but everyone there was very friendly and knowledgable about the area. i ended up getting upgraded (starwood gold) to a top floor room and had an amazing view.',happy
id49246,' my husband and i stayed one night at the heartbreak hotel and we loved it. the jungle room bar is where we chilled in the evening sipping margaritas and watching the king is -- comeback special. for dinner we took advantage of the pink cadillac ride to marlowe is and enjoyed some delicious memphis bbq. the short walk over to graceland was a real bonus as well. if you are looking for luxury and lush this may not be the place for you; but if you love elvis want a convenient clean location with really friendly staff you will definitely enjoy your stay.',happy
id49247,' we staed at the handlery hotel to visit san diego before going on a cruise to vancouver. a good hotel for the money we had a second level level room breakfast included. here are the highlights and lowlights: checkin on sunday was fast and professional we wanted to see the zoo for sure but the shuttle service to the zoo was full for both days we were visiting. the agent (erin i think) offered to comp for a taxi to the zoo and was going to call our room to confirm but we did not hear back so i was a bit worried but everything worked out and we did get a cab to the zoo. the shuttle service for the trolley tours also stops right outside the hotel. breakfast was good service was attentive and fast lots of screaming kids so beware continental with cereal or oatmeal which is what we expected. the room was clean a bit dated good bed. we used the hot tub only good temperature. room service....ugh. we had been shopping at the nearby mall and since no restaurants were within walking distance we ordered room service. the hamburger was $-- so got one to share when it got to our room -- mins later it was cold and had no flavor and the fries we cold and soggy very disappointing. when we told the front desk at checkout they apologized but did nothing further. we enjoyed our stay in san diego and would probably stay here again.',happy
id49248,' this hotel has a great location if you want to be right at times square and the theaters. it was an easy couple of blocks for us to go to theater eat shop and see all of the activity day and night in times square. we also felt safe late at night walking from the theater as we were in the middle of the crowd. plenty places to eat -- fast food delis sbarro -- that sort of thing and tee shirt shops gifts etc. the hotel itself is old; it has been renovated but the rooms are still small (typical of many hotels in nyc however). but there wasnt even a desk or bureau in the room. the tv on the wall one chair and lamp two beds small bathroom energy-saving lights that took a long time to get bright enough to put on makeup. the hallways are quite dark. ditto for elevators. people are very friendly and helpful. for the price i would much prefer the ny hilton on ave. of the americas. prettier bigger rooms much bigger lobby with restaurants and shops. but the paramount is big asset is its proximity to times square and the theaters. had another great meal at angela is rock and roll deli on -th avenue just south of central park. great breakfast last year and lunch this year both at reasonable prices.',not_happy
id49249,' i am pretty impartial to this hotel. i would definitely never tell anyone not to stay here but i wouldnt strongly encourage them either. i think the actual hotel is very beautiful and modern. the view in my room was of coronado island which was wonderful. pros- new clean modern pretty big rooms my issues were more with how much they charge for everything. i was here for business so i did not have to pay for the stay so me saying that they nickle and dime you should mean even more. first of all they charged me $-- additional dollars each night for a room with a view. let me tell you that the first room without a view could not be more true. it was on the -th floor and literally overlooked a concrete stairwell part of the roof and the shipyard. it was so depressing. once i requested the exact same room but with a view i could see coronado island which was great. the room price alone ended up being $--- a night which is supposed to be a deal. then they charge you $-- a day for internet which is a big pet peeve of mine. finally this hotel appears to be right by the convention center (which it is) but it was still a trek (~-- min.) for me to get to where i needed to be in the convention center every day. so it didnt end up being any closer than where everyone else stayed. finally the set-up of the hotel is very poor. on the -st floor there are - entrances. at one you can take the elevators straight up to your room. on the other you have to take the escalator up to the -nd floor lobby and then take the elevators to your room. why? it was so confusing. and to get to the fox sports grill (reasonable and yummy) and starbucks you have to go outside and all the way around the hotel. so they are kind of in the hotel and kind of not. after writing this review it seems like i have more complaints than praises but it wasnt bad. however i would never pay all of the fees for a personal vacation. i will also try to stay somewhere else for business in the future.',not_happy
id49250,' we booked a room with two single beds. upon arrival we upgrade for a two doble beds room. it was spacious with a little desk. window facing a wall was not closing so cold got in the room. good points: new bathroom was spotless. breakfast is free but not so good. only bagels coffee and orange juice. with two computers to check your mail in a little room. elevator was slow and always busy. not very friendly at reception: we ordered a taxi the last day to get us to the airport. it was a chineese car and driver didnt understand us...',happy
id49251,' arrived via taxi from la guardia - driving into --th from -th saw scaffolding on left which obliterated sign for sofitel - panic - but when we arrived at door our expectations were surpassed. such friendly and efficient staff from front door to reception to housekeeping - faultless. the convenience for all attactions was amazing and we have no hesitation in recommending hotel to our friends and family. stayed ----- october and weather was beautiful. we will return!! got breakfast in diner with scaffolding (red flame) (on going works on upper floors) great breakfast and cheap! endless coffee!',happy
id49252,' i tend to post reviews only when i’ve had an exceptionally experience either good or bad. i’m sorry to say that this is one of my “bad” reviews and it’s for a hotel chain that i rarely have had a problem with. my experience with marriott is that they treat their employees well and this transfers into their employees treating their guest warmly. a prime example of this is evident at the normal (illinois) marriott. see my review of it at http:--www.tripadvisor.com-showuserreviews-g------d--------r----------bloomington_normal_marriott_hotel_conference_center-normal_illinois.html. my wife and i were married at an odd time of year…december -- so our anniversary tends to get lost between christmas and new year’s celebrations. we celebrate low key by taking the half hour drive to denver from our house to stay in a downtown hotel have dinner and maybe see a play. we’ve had great experiences in the past at both the westin and the marriott city center. last year at the marriott for example we were put in a great corner room on a high floor were sent a fruit place and a complementary bottle of champagne while we were out and had great (complementary) buffet breakfasts in the morning since the concierge lounge was closed for the holidays. (i’m a marriott platinum member.) the staff was warm friendly and offered the finest in hospitality. apparently there has been a change in management because our experience this year was entirely different. it started at check-in with a rather luke warm welcome. although our room was supposedly an upgrade it was on a low floor and was rather dismal…not much light very dated look and a tiny tiny bathroom with dated fixtures. there was no water in the room something i’m used to having as a platinum guest. in the morning there was not a newspaper at my door (sorry but i still expect hotels to put a newspaper outside my door) and you had to ask at the front desk to get one…there were none stacked on the front desk. a local paper (i.e. the denver post) was not available. as far as breakfast goes the policy on the marriott web site states: help yourself to light snacks beverages and complimentary continental breakfast in our concierge-executive-club lounge at participating jw marriott hotels the autograph collection renaissance hotels and marriott hotels & resorts. if your hotel doesn’t have a concierge-executive-club lounge we invite you to enjoy complimentary continental breakfast on your weekday stays. now at every other full-service marriott hotel i’ve stayed at (including this hotel a year earlier) this policy is interpreted so that if the concierge lounge is closed because of low occupancy (such as on a wednesday night between christmas and new year’s) the guest and his or her partner is offered the buffet breakfast (or equivalent lesser priced menu item) for free. sometimes the offer is for the full buffet at other properties it is for the full buffet. during our stay in ---- we were comp’d the full buffet. this year however guests received a coupon for $-- off breakfast which was insufficient to cover the lowest price breakfast item plus coffee. the price of the full buffet was $-- for example. (i believe the continental buffet was $--.) the lowest price menu item was granola with yogurt at $--. a cup of coffee or tea was $-.-- orange juice and coffee was not included with non-buffet menu items. i ended up ordering a breakfast burrito (excellent by the way) at $--. my wife had granola. i had coffee. she had tea. we did not have juice. the cost with tip after using two ten-dollar vouchers was around $-- which is a long way from “complimentary continental breakfast.” during breakfast my wife was given a pot of luke warm water. the wait staff seemed annoyed at having to replace the pot with one containing hot water. they were not at all apologetic…again the attitude of indifference that we experienced at check-in was present in the restaurant too. there was also confusion about he breakfast coupons. at check-in we were given two coupons one for each night of our stay and we were told that the wait staff would discount $-- per meal per person. however the waitress claimed she needed a coupon per person. following breakfast i went to the front desk to discuss the coupon situation (and the lack of a fully-funded continental breakfast) with the manager on duty. again instead of being accommodating and genuinely apologetic the manager preferred to cite policy to me stating that the partial breakfast voucher was in policy and in fact the hotel wasn’t even required to offer that. i didn’t argue with him except to state that in my literally hundreds of nights at marriott (and hilton and starwood for that matter) properties including this very same property a year ago as a platinum guest i had always been given free breakfast at times when a concierge lounge should be open (i.e. during the week) and often times on the weekend when a hotel goes beyond corporate policy. in the end we cancelled the remainder of our reservation and moved to the westin a couple of blocks away. perhaps it was just an off day for this hotel. we had such a positive experience last year though that my guess is that there has been a management change and that the employees at the hotel are not treated well…so guest treatment suffers too.',not_happy
id49253,' we arrived late at night and walked in to a check-in area that had been completely flooded. there were fans running everywhere and water damage on the ceilings and walls. the computers didnt work at the front desk and they had to work from a computer in the back office. i only mention this because with these conditionsit would have been understandable if the two women behind the front desk had been unfriendly but it was just the opposite. they were so nice and checked us in as quickly as possible. the room was nice and clean. breakfast was okay. plenty of choices but we got to breakfast kind of late . the biscuits were hard and the fruit seemed old. im sure it would have been better if we had arrived to breakfast earlier. id definitely stay here again.',happy
id49254,' the only positive impression is location and public parking on the opposite site of the street. the hotel and rooms are very-very-very modest and spartan (even we have an upgraded room with a shower and wc) and also not very clean. hotel is ok for its price but next time in sfo ill better pay more and choose better hotel. breakfast is not included however there it very nice place with great breakfasts (porridge toasts fruits eggs etc.) from -am just two minutes away - cafe de la presse (https:--maps.google.ru-maps?hl=ru).',not_happy
id49255,' traveling with friends for shopping and a show. the location is great but that is the best i can say. the rooms are very average hallway carpet is stained and buckled in many places. couch and carpet in the room were also both stained. we had - rooms each with - people. one room had one nice fluffy robe and a throw the other room had none. upon leaving we called -- minutes ahead ahead for our car as instructed. we came down the bell man asked if we needed a cab we told him we were waiting for our car. we waited -- minutes with him standing right there at the bell stand then he disappeared. we went inside to ask and the receptionist told us she forget to tell him to get it and he was busy so we would have to wait. she apologized we waited another -- minutes the manager asked if we were being helped we explained our situation at which point the bell man came up and said he was busy and very rudely told us he would go get and was mumbling about us as he left-very bad customer service-given it was their mistake. i would not stay here again.',not_happy
id49256,' the experience was just ok. we paid extra for a view of the pool but we just got a view of a palm tree blocking the pool. oh well... better than a parking lot or a dumpster. the most memorable part of our stay was the vent above the shower which was a portal to adjacent rooms. we heard conversations from our neighbors and then the odor of whatever weed they were smoking next door started to fill our room. at the end of the day we were sure we were staying next to cheech and chong. welcome to california i guess.',not_happy
id49257,' the westin is a wonderfully restored grande dame hotel. the beds and linens are excellent. have to pay for internet',happy